SURVEY_ID,SURVEY_DATE,CALL_DATE,AGENT_NAME,CLIENT_NAME,CLIENT_LANGUAGE,CLIENT_IP,CLIENT_EMAIL,TOKEN,REMEDY_TICKET,Q1_AGENT_SERVICE,Q2_REQUEST_RESOLVED,Q3_COMMENTS,Q4_KEEPING_BELL_AS_ISP
243129,01-SEP-11,30-AUG-11,Reshma,,en,74.12.173.171,jlberube_9@sympatico.ca,13062297,000000119524488,2,1,Better training on the tech side and ensuring that your staff are made aware that their accents make understanding them somewhat difficult and they should not show their impatience when a client asks them to repeat .Give a choice I would move to another ISP in a heartbeat,1
243130,01-SEP-11,29-AUG-11,Diego,,en,70.31.83.194,jcooper2@sympatico.ca,13050977,000000119505376,1,3,"Speak English, don't keep me on the line for 3 hours to find out the net was down at your end and not my problem, the telephone connection kept breaking up at your end.",1
243131,01-SEP-11,30-AUG-11,Mohamed,,en,174.94.81.14,pinadg@sympatico.ca,13066697,000000119536553,5,,"The problem is not the rep, it's Bell that does not seem to be able to resolve the problem with my line.",
243132,01-SEP-11,30-AUG-11,Jose,,en,65.94.133.128,breznik805@bell.net,13058073,000000119543538,5,5,,5
243133,01-SEP-11,31-AUG-11,Mohamed Khalil,,fr,67.68.22.78,diane.beausejour@sympatico.ca,13074431,000000119553641,5,5,,5
243134,01-SEP-11,28-AUG-11,Balaji,,en,70.26.23.241,jmicabana@sympatico.ca,13044061,000000119488127,5,5,"when someone else is to call back at stated time it should be honored, not hours later.  Thank you.  Except for that everyone was great.  ",5
243135,01-SEP-11,23-AUG-11,Samantha,,en,174.93.66.26,den.santa@sympatico.ca,12989777,000000119374013,4,4,,5
243136,01-SEP-11,30-AUG-11,Eleanor,,en,67.70.19.61,crcp@bell.net,13058959,000000119519702,5,5,"Nothing, it was great.",4
243137,01-SEP-11,29-AUG-11,Oussama,,fr,70.30.168.5,luc2010@bell.net,13052307,000000119498453,1,1,"donner un meilleur service serait
plus aprecier
de votre part

Merci Lucien Gariepy
tel.418 930 5224
",1
243138,01-SEP-11,30-AUG-11,Wissem,,fr,184.147.253.135,ypelletier3@sympatico.ca,13069549,000000119544951,4,4,,4
243139,01-SEP-11,30-AUG-11,Fatma,,fr,74.12.224.213,m.guerault@sympatico.ca,13063993,000000119525446,1,1,"Je n'ai pas eu le service qui m'a été offert! 1ere fois on m'a dit que le technicien passerait chez moi le samedi soir entre 18hres et minuit.... pas venu. Lorsque j'ai appelé le lendemain, on m'a fait passer pour une menteuse en disant qu'il n'y avait rien à mon dossier concernant le samedi soir et que le technicien était cédulé le lundi PM. J'ai dit que je n'étais pas disponible dans la journée. On m'a assuré qu'il viendrait le soir, après 18hres. Lorsque je suis arrivée à la maison à 17h45, il y avait un billet disant que le technicien était passé à 17hres et de rappeler pour avoir un autre rendez-vous. Lorsque j'ai appelé, le prochain r/v disponible était seulement le 12 septembre. J'ai passé 1h15 minutes au téléphone, la majorité du temps en attente, pour me faire dire qu'il était maintenant trop tard pour avoir un r/v et que je devais rappeler le lendemain. grrrrrr!!! Tout ce temps j'avais expliqué que je n'avais plus de modem, et donc plus d'accès internet, qu'il était urgent que j'ai l'internet pour mon travail et que c'est vous qui avez fait des erreurs dans mes r/v!!! Je déteste votre centre de services situé à l'étrangé, ou les gens ont des réponses toutes prêtes, sont trop polies (ca devient arrogant!), qui n'ont aucune idée de ce qui se passe ici et qui quelquefois, ont de la difficulté à nous comprendre. Pas moyen de trouver un numéro de téléphone qui sera répondu à Montréal pour faire une plainte!!!",2
243140,01-SEP-11,19-AUG-11,Haythem,,fr,184.163.172.244,michel.potier@sympatico.ca,12963409,000000119281265,2,1,"Meilleurs accès et connaissance de tout notre dossier par vos intervenants, qui nous répondent presque à chaque appel que les renseignements qu'ils trouvent ne leur permettent pas de faire les corrections demandées, donc de nous donner satisfaction. Et cela, après un temps très long passé au téléphone, des périodes d'attente pour nous donner l'impression que quelqu'un d'autre pourra trouver des données dans une autre partie de notre dossier.
Ne jamais faire des changements que nous avons refusés ou différents de ce qui a été demandé.
Factures moins longues, moins détaillées avec très nombreux items apportant plus de confusion que d'explications.",1
243141,01-SEP-11,21-AUG-11,Sarah,,fr,184.144.224.104,danyvillemure@sympatico.ca,12967435,000000119320729,5,5,"Rien tout était parfait. 

Sara est entrée dans mon ordinateur. Elle a tout arrangée en m'expliquant les grandes lignes en plus. 

Un gros merci",5
243142,01-SEP-11,31-AUG-11,Jaime,,en,69.156.3.148,kenneth.roots@sympatico.ca,13079497,000000119555282,5,5,"Nothing. Service from Jaime was top-notch. Friendly and professional, knowledgeable and efficient. Great job!",5
243143,01-SEP-11,01-SEP-11,Naoufel,,fr,68.171.231.16,mircote@sympatico.ca,13082449,000000119574016,2,,Me preciser la correction de ma prochaine facture.,2
243144,01-SEP-11,31-AUG-11,Cesar,,en,65.95.249.20,istvanb@sympatico.ca,13077575,000000119565808,5,5,,5
243145,01-SEP-11,01-SEP-11,Stephen,,en,69.157.45.130,chlu@sympatico.ca,13073057,000000119580520,1,1,,1
243146,01-SEP-11,01-SEP-11,Carla,,en,70.51.207.84,m.yeung@sympatico.ca,13080991,000000119577598,5,5,Nothing. I'm very happy with Carla's help in resolving my problem.,5
243147,01-SEP-11,31-AUG-11,Shoiab,,en,70.49.229.142,stoddart@sympatico.ca,13087817,000000119558929,5,5,"it took a while to get the right person.
my problem was my email and the options to press didn't specfically include email problems",4
243148,01-SEP-11,31-AUG-11,Love,,en,70.31.38.253,jplotnicki@sympatico.ca,13078945,000000119566329,1,1,,2
243149,01-SEP-11,31-AUG-11,Benazir,,en,70.53.30.117,mdnorman@sympatico.ca,13081976,000000119568080,5,5,,3
243150,01-SEP-11,31-AUG-11,Asir raja,,en,70.29.24.179,husheyoung@sympatico.ca,13077343,000000119561505,5,4,"With my idiotic situation,everything was perfect.Thanks.",5
243151,01-SEP-11,01-SEP-11,Sam,,en,76.68.16.21,b.babcock@sympatico.ca,13071383,000000119573141,4,3,,4
243152,01-SEP-11,01-SEP-11,Omar,,fr,174.91.226.16,lesproductions@sympatico.ca,13080283,000000119576965,3,,"le premier technicien ne m'a pas donné
toute l'information correctement, mais le service est arrivé rapidement, puis autre probleme je retéléphone et l,autre technicien me dit d'ignorer le message d'erreur que je recois...
alors je ne sais pas si mon probleme est résolu ou pas",3
243153,01-SEP-11,01-SEP-11,Arun,,en,70.51.220.103,courtney.nelson@sympatico.ca,13073507,000000119574295,5,5,,5
243154,01-SEP-11,01-SEP-11,Daniel,,en,64.229.237.112,whaughton0422@sympatico.ca,13089403,000000119578365,4,4,,3
243155,01-SEP-11,31-AUG-11,Neha,,en,70.54.82.66,william.downham@sympatico.ca,13089421,000000119569355,1,1,Have a call centre in Canada,1
243156,01-SEP-11,31-AUG-11,Jose,,en,65.92.108.188,j_crawford@sympatico.ca,13077665,000000119568161,5,5,,5
243157,01-SEP-11,31-AUG-11,Manel,,fr,67.71.77.100,marie-tremblay@sympatico.ca,13081423,000000119555012,1,1,Que ce soit quelqu'un de compétent ET QUÉBÉCOIS OU CANADIEN!!!!!!!,1
243158,01-SEP-11,31-AUG-11,Grace,,en,174.89.59.61,brimar3@sympatico.ca,13072209,000000119554366,5,5,"Get rid of the Automated System.

Too dfficult to cotact a person.",4
243159,01-SEP-11,31-AUG-11,Sinu,,en,70.55.2.118,kecker@sympatico.ca,13079433,000000119567990,5,5,,4
243160,01-SEP-11,27-AUG-11,Alpha,,fr,70.29.198.125,sylvie.bastien@sympatico.ca,13040797,000000119472948,4,4,"C'est lorsque je recevrai les factures que je pourrai répondre à cette question. Toutefois, tous les conseillers auxquels j'ai parlé m'ont donné temps et satisfaction.",4
243161,01-SEP-11,30-AUG-11,Edward,,en,174.95.198.156,l.deangelis@sympatico.ca,13063217,000000119543996,4,4,,5
243162,01-SEP-11,30-AUG-11,Matthew,,en,174.92.29.196,sbeck@bell.net,13067783,000000119521512,4,4,,4
243163,01-SEP-11,30-AUG-11,Carla,,en,64.231.227.197,elkinsosa@sympatico.ca,13060039,000000119537392,5,5,i think everything is good excellent job,5
243164,01-SEP-11,26-AUG-11,Thomas,,en,69.157.118.6,jakoon1@bell.net,13027101,000000119458916,4,2,Your cost and product services do not measure up to your competition. Not by a long shot.,2
243165,01-SEP-11,31-AUG-11,Mustapha,,fr,206.167.20.242,agathe.dore@sympatico.ca,13070341,000000119572029,4,4,,4
243166,01-SEP-11,01-SEP-11,Timothy,,en,70.26.162.174,farhaven@sympatico.ca,13075591,000000119581641,1,1,"order lost, hung up on, terrible service",1
243167,01-SEP-11,01-SEP-11,Sylvie,,fr,70.26.247.90,brunet_60@sympatico.ca,13072271,000000119581427,4,4,"Absolument rien.

Madame a été très courtoise, efficace et excellente. Elle mérite d'être félicitée
",5
243168,01-SEP-11,29-AUG-11,Deepthi,,en,76.66.89.195,sgiebe@sympatico.ca,13054867,000000119490769,4,3,"Although the rep that helped me did her best, Bell Canada's DSL service is slow and unreliable.  I will be switching to cable internet shortly.",3
243169,01-SEP-11,30-AUG-11,Oliver,,en,67.70.86.19,woody1234@sympatico.ca,13069435,000000119540021,5,5,nothing ,5
243170,01-SEP-11,23-AUG-11,Umesh,,en,184.150.53.182,djbowman@bell.net,12989973,000000119383413,4,4,,5
243171,01-SEP-11,30-AUG-11,Noureddine,,fr,184.148.245.118,claude.hardy@sympatico.ca,13058711,000000119539226,5,5,L'intervenante a été très polie et patiente...Je suis très impressionné...,5
243172,01-SEP-11,29-AUG-11,William,,en,174.94.60.94,soulpix@sympatico.ca,13055123,000000119490004,4,4,,4
243173,01-SEP-11,29-AUG-11,Neelam,,en,74.14.36.119,flaro@sympatico.ca,13049881,000000119491835,5,5,"can't think of one, being quite green about computers, the young lady did not in any way make feel useless but adapted her methods to bypass my lack of knowledge",5
243174,01-SEP-11,30-AUG-11,Elizabeth,,en,64.228.87.100,robert.brighten@sympatico.ca,13067279,000000119526182,5,5,Combine all bundle customer services into a one-stop shop instead of having to deal with 3 or 4 different reps for each item of your bundle.,4
243175,01-SEP-11,31-AUG-11,Jose,,en,70.26.166.77,2010solcon@bell.net,13069669,000000119554535,2,1,"Learn how to install bell sympatico on an ipad.  Your folks know nothing about ipads and ipads are now very popular.
Answer to #4 below relates only to help with an ipad.  Your staff are very polite and try to be helpful.  They are also honest enough to admit that they know ""zip"" about ipads.",
243176,01-SEP-11,30-AUG-11,Sam,,en,174.95.135.213,dolly@bell.net,13059679,000000119533087,1,1,,1
243177,01-SEP-11,12-AUG-11,Paula,,en,74.15.246.125,caroldon@bell.net,12881073,000000119131731,5,5,,5
243178,01-SEP-11,12-AUG-11,Andrew,,en,74.15.246.125,caroldon@bell.net,12881075,000000119131789,5,5,,5
243179,01-SEP-11,25-AUG-11,Med Karim,,fr,67.68.122.19,michelineg@bell.net,13019177,000000119415597,5,1,"il a fait son possible
",4
243180,01-SEP-11,28-AUG-11,Ricardo,,en,184.151.63.196,mianni@sympatico.ca,13045141,000000119483639,1,1,"I spoke to 7 different ""tech support"" people who all took me through the same steps.  I was told that a supervisor would call me back by a certain hour.  By end of day I had not heard back, so I called in---was transferred 3 times and was disconnected 3 times.  It was one of the most frustating experiences imaginable.  Although each techie was polite, saying repeatedly, ""thank you for holding"" and ""I'm sorry you are having these problems"" not one of them appeared to have either sufficient knowledge or the wherewithall to pass my situation on to a senior clerk, until I asked.   I was on the telephone a total of 6 hours on Sunday, August 2th, without any clear indication of how the problem could be solved.
I finally spoke to one person (toward the end of the day when I was exhausted of the same flat, ridiculous response of ""I' sorry"") who seemed to have his wits about him (Ricardo) who pointed out that the problem may be with Outlook rather than the Sympatico account, which may well be the case. I'm so glad I've had an opportunity to send you my views, because, as I'm sure you hear from numerous clients, dealing with Bell is a futile, ridiculous experience at the best of times.  There is rarely an individual who actually understands and can solve a problem.  They have been taugh to be very polite, but clearly there is no real understanding of the frustration when email doesn't work, or when there is a problem witht the telephone.  Horrible experience, nearly every time I've had to call in. I dread it!
 ",1
243181,01-SEP-11,30-AUG-11,Jeremy,,en,208.97.80.26,jwaara@sympatico.ca,13062759,000000119529372,1,1,"read the screen.  understand basic computer skills.  THINK and USE YOUR HEADS.  IDIOTS!
We are going to be leaving BELL.  After a few months of issues with Bell not knowing they have received a defective returned PVR, you charged us, eventhough your records showed that it was received.  Interest was credited back however because of billing issues and not really knowing how much we were to pay, and after figuring out how much we finally needed to pay, we paid and gave the customer service rep our bank payment authorization code. Next day you cancelled our phone, and internet. 
My wife then called and spoke to a technician about our internet and he treated my wife like an idiot.  He reconfigured the bell router which was not necessary as i was only using the bell as a modem as i had my own Router. Tech said he is calling me back tonight but i don't care as i have a ROGERS internet stick and will use that instead until Rogers Internet is installed. As well as I am removing Bell Satalite, Bell Home Phone, and my Bell Mobility will also be removed. 
Bell has no customer service skills and I am welcoming the day that i will not have to use Bell at all.  
PLEASE review my ticket history so that nobody else needs to go through this at all.    Goodbye.",1
243182,01-SEP-11,31-AUG-11,Jill,,en,184.145.61.210,engelw@sympatico.ca,13075294,000000119548018,1,2,Have knowledgable representatives and fix problems promptly.,1
243183,01-SEP-11,31-AUG-11,Jessica,,en,174.89.169.82,aldo.difazio@sympatico.ca,13070527,000000119556777,4,2,,3
243184,01-SEP-11,01-SEP-11,Fatma Sawcen,,fr,70.49.77.197,jmarois000@sympatico.ca,13078439,000000119573679,3,4,,3
243185,01-SEP-11,31-AUG-11,Drew,,en,70.50.44.196,ed.zajdler@sympatico.ca,13075049,000000119565734,5,5,HIRE MORE PEOPLE LIKE HIM AND ESPECIALLY FROM CANADA,4
243186,01-SEP-11,23-AUG-11,Krutthiga,,en,69.49.46.80,berard@sympatico.ca,12988157,000000119372142,2,2,speak to someone that could speak proper english,2
243187,01-SEP-11,30-AUG-11,Manoranjith,,en,76.64.107.230,ndepodesta@sympatico.ca,13065397,000000119518736,5,5,,5
243223,01-SEP-11,30-AUG-11,Richard,,fr,70.30.169.203,jackc1@sympatico.ca,13061709,000000119536261,4,4,"Noter d'abord qu'en tant que répondant, je demeure un de vos clients frustrés.
L'on se souviendra que de façon inopinée et sans avis préalable, ce ""serveur d'internet"" qu'est Bell pour moi, et ce,pour ces derniers 13 ou 14 ans m'a soustrait d'un produit qu'il m'avait proposé  il y a ± cinq ans soit ""MSN Premium"".
J'y ai donc perdu une multitude de dossiers auxquels je tenais.
Je dois présentement mettre des efforts déplaisants pour m'adapter à de nouvelles méthodes qui jusqu'ici n'ont jamais donnés les résultats auquels j'étais habitué.
Quant à la réponse de Richard, il semble qu'il ait réussi à me permettre de progresser dans mon apprentissage.
Cela devenait un complément au travail que Joe et moi avions dû mettre la journée précédente pour m'amener à mieux m'orienter.
 ",2
243224,01-SEP-11,27-AUG-11,Ritwik,,en,184.147.126.204,princeb@sympatico.ca,13039589,000000119468679,5,5,,5
243225,01-SEP-11,31-AUG-11,Gabin,,en,70.50.59.51,klmcdonald2@sympatico.ca,13079709,000000119565469,5,5,"Gabin was excellent. He spoke clearly, was able to understand, figured out the problem quickly, his instructions to me were clear and he was very professional and understanding.

This was in sharp contrast to the service that I had up until this point from Bell, beginning Friday Aug 26th (documented in another websurvey) and culminating with the loss of telephone service as well as internet service on Aug 31st in the predawn hours and concluding late in the day with the restoration of both. 

It is absolutely imperative that Bell ensure that ALL staff speak English clearly and that the quality of sound on the telephone line is excellent.  
  ",
243226,01-SEP-11,22-AUG-11,Hatem,,fr,174.93.246.109,loury@sympatico.ca,12980201,000000119356363,4,4,Le temps d'attente est trop long,4
243227,01-SEP-11,30-AUG-11,Mohamed,,fr,67.68.180.184,ala.martel@sympatico.ca,13056713,000000119531587,4,4,,5
243228,01-SEP-11,24-AUG-11,Ginette,,fr,96.21.159.44,darkangel@sympatico.ca,13001977,000000119395301,1,1,"etre plus humain
avoir du monde qui sache de quoi il parle.

pas me transferer aux ventes quand je veut le support.

terriblement decu",1
243229,01-SEP-11,31-AUG-11,Sarry,,fr,76.68.138.246,mlamer200@bell.net,13082505,000000119571283,5,5,"rien de plus ...depuis longtemps c'est l'employé qui,de loin a le mieux répondu a mes besoins...je la remercie,elle était patiente et à l'écoute de ce que je voulais...malheureusement je n,ai pas son nom mais je crois que vous savez qui cela peut-être...merci encore à cette personne.",4
243230,01-SEP-11,31-AUG-11,Asir raja,,en,64.231.177.58,dhallman@sympatico.ca,13074401,000000119560261,5,5,,4
243231,01-SEP-11,31-AUG-11,Asiya,,en,74.14.131.119,jdknebula@sympatico.ca,13078025,000000119558200,5,4,Get rid of Windows photo service. Causes problems.,5
243232,01-SEP-11,31-AUG-11,Stephane,,en,142.142.15.239,melekama@sympatico.ca,13082059,000000119572649,5,5,,5
243233,01-SEP-11,31-AUG-11,Jose,,en,174.95.84.154,fydees@sympatico.ca,13076041,000000119552760,2,2,"HAVING ISSUES WITH MY E-MAIL'S AND WAS TOLD THAT A SENIOR TECH WOULD CALL, TILL NOW I HAVE NOT HEARD FROM ANYONE",1
243234,01-SEP-11,31-AUG-11,Josue,,en,192.206.28.62,tthrasher@sympatico.ca,13088779,000000119569374,1,1,"The person who answered the call was able to determine that there was a problem with the line.  However, he was unable to reach anyone in the office to schedule an appointment for a technician to resolve the issue.  He explained that he had documented the issue and that it remained unresolved after 24 hours that I would need to call back again (and start the process over).  I am continuing to have the same problem with the internet connection.",3
243235,01-SEP-11,01-SEP-11,Timothy,,en,174.92.76.84,billmanson@sympatico.ca,13071903,000000119577808,1,,Have call centres in Canada,1
243236,01-SEP-11,01-SEP-11,Chandler,,en,174.88.16.170,phil.winer@sympatico.ca,13084845,000000119580304,4,4,"wait time for all resolutions was 55 minutes;too too long",3
243237,01-SEP-11,31-AUG-11,Adnene,,fr,76.67.158.198,michelfavreau8@sympatico.ca,13082267,000000119565353,4,4,rien,5
243238,01-SEP-11,31-AUG-11,P Senthil,,en,70.31.72.111,larry_aubry@sympatico.ca,13080029,000000119560834,2,,,2
243239,01-SEP-11,31-AUG-11,Cristobal,,en,174.95.140.10,colinhick@sympatico.ca,13073407,000000119549249,4,4,Speak to someone in Canada.,3
243240,01-SEP-11,31-AUG-11,Marie,,en,74.13.229.82,twolfe@sympatico.ca,13088811,000000119550690,4,4,Marie was pleasant but couldn't help me. The policy sucks so what can you do. 10yrs a customer and treated like shit. Shame on you Bell.,1
243241,01-SEP-11,31-AUG-11,Sebastian,,en,70.49.32.103,yashsharad@sympatico.ca,13089621,000000119559518,5,3,My computer needs new battery,5
243242,01-SEP-11,01-SEP-11,David,,en,74.14.91.157,lindsaygibb@sympatico.ca,13080433,000000119578030,5,5,I received excellent service.  Right away I was surprised at how quickly my call was answered and I was able to understand what the agent on the other end of the line was saying....I hope Bell continues to give this long awaited good service ,5
243243,01-SEP-11,01-SEP-11,Gregorio,,en,174.91.136.71,donandgrace5@sympatico.ca,13074711,000000119573768,3,4,"I have a hearing disability and use a special telephone.  The quality of communications to-day were very poor as the fidelity of the voice was almost impossible to comprehend. The caller's use of microphone was fading in and out as he used it and the soft accent of the caller is most difficult to understand for the hearing impaired.  The caller was patient and understanding of the situation and we finally managed to understand his instructions. I am a Bell shareholder and the continuation with Bell was saved by the ladies that helped me from New Brunswick.  They are fantastic and the next problem I have, they will be my first and only choice to get it resolved",4
243244,01-SEP-11,01-SEP-11,Carlos,,en,174.91.140.151,dianneveilleux@sympatico.ca,13074499,000000119576687,5,5,"Your technician's service was truly excellent. I was absolutely impressed not only with his knowledge, but also with his patience, his cooperation and his willingness to assist me in understanding some I.T. concepts further to my questions, and he has helped me to make the right decisions. I wish to emphasize your employee's truly excellent service. ",5
243245,01-SEP-11,31-AUG-11,Anthony,,en,74.14.44.248,susanna1234@bell.net,13087921,000000119563697,1,1,the tech was very rude,1
243246,01-SEP-11,31-AUG-11,John,,en,70.31.125.118,resale@bell.net,13085665,000000119571853,5,5,speak a little slower for the hard of hearing ,5
243247,01-SEP-11,31-AUG-11,Divya,,en,76.64.148.61,dave.abbott@sympatico.ca,13073953,000000119561528,5,5,Nothing,5
243248,01-SEP-11,31-AUG-11,Melvin,,en,184.148.124.245,doat@sympatico.ca,13074625,000000119547049,5,5,nothing,4
243249,01-SEP-11,01-SEP-11,Anne,,en,174.91.150.84,rodney.bain@sympatico.ca,13086079,000000119576370,3,4,have Canadian technicians so that there is no problem with understanding the instructions.,2
243250,01-SEP-11,30-AUG-11,Jack,,en,70.29.24.179,husheyoung@sympatico.ca,13061449,000000119532490,5,4,All is well thanks.,5
243251,01-SEP-11,30-AUG-11,Noureddine,,fr,65.95.72.39,marc2252@bell.net,13064145,000000119544580,5,5,,5
243252,01-SEP-11,09-AUG-11,Paolette,,en,76.71.95.46,rmailloux_7@sympatico.ca,12854665,000000119065219,3,3,You guy's could not fin the problem so you send somebody at my house. I wasn't inform that I had to pay for that service it would of been nice to know I received a bill of $49.95 I have been with Bell for many years I think that this service should of been free or I should of been told that I would have to pay for it.The person that came to my house was very nice and fix the problem I needed a new box,3
243253,01-SEP-11,29-AUG-11,Jan,,en,70.50.66.49,cpitney@sympatico.ca,13048789,000000119499413,5,5,,5
243254,01-SEP-11,27-AUG-11,Nizar,,fr,70.51.178.253,rlachance356@bell.net,13039896,000000119470317,3,3,ne sais pas,4
243255,01-SEP-11,31-AUG-11,Asir raja,,en,70.26.147.57,bruceramsay57@sympatico.ca,13072265,000000119556084,4,5,,5
243256,01-SEP-11,31-AUG-11,Nicholas,,fr,174.89.225.54,jeanlepine8@sympatico.ca,13078083,000000119571178,3,3,"le problème ne vous concernait pas.
Il s'agissait d'un problème résolu par 
un technicien.",4
243257,01-SEP-11,31-AUG-11,Kevin,,en,76.70.87.142,aegeorge@sympatico.ca,13070317,000000119571395,4,5,n/a,4
243258,01-SEP-11,31-AUG-11,Eric,,en,76.64.216.107,dalemonroe@sympatico.ca,13073775,000000119566200,5,4,,5
243259,01-SEP-11,30-AUG-11,Hadhemi,,fr,76.71.198.78,marcdubois123@bell.net,13064157,000000119522552,2,2,patience,3
243260,01-SEP-11,30-AUG-11,Sylvie,,fr,74.15.113.98,m.chikhaoui@sympatico.ca,13063979,000000119526416,3,2,"Essayer de mieux comprendre le problème afin d'y apporter une solution.
De plus, j'ai essayé à deux reprises le clavardage, mais bien que j'étais le premier de la liste d'attente avec ""un délai d'attente d'environ une minute"", je n'ai pas eu accès au soutien technique après plus de 30 minutes d'attente.",3
243261,01-SEP-11,27-AUG-11,Paul,,en,67.70.104.93,elamosielski@sympatico.ca,13035599,000000119470480,5,4,Time of connection to a service.,4
243262,01-SEP-11,24-AUG-11,June,,en,76.64.8.41,ddoyle@bell.net,13002089,000000119400310,4,4,,4
243263,01-SEP-11,31-AUG-11,Alex,,en,174.88.89.138,k.d.allan@sympatico.ca,13079165,000000119548877,5,4,,5
243264,01-SEP-11,31-AUG-11,Sinu,,en,70.48.40.84,hughmcivor@sympatico.ca,13077316,000000119559339,5,4,,5
243265,01-SEP-11,31-AUG-11,Alun,,en,69.70.96.146,m.calomiris@sympatico.ca,13080935,000000119552455,5,5,"NOTHING YOU COULD DO TO MAKE IT BETTER YOU GUYS WERE THE BEST !!!!
THAT IS WHY WE KEPT OUR NO. 450 681 6363 AND OUR BUSINESS WITH BELL FOR OVER 20 YEARS !!!!!!",5
243266,01-SEP-11,31-AUG-11,Arun,,en,174.95.148.140,jandely@sympatico.ca,13077829,000000119570550,1,1,Did notcorrect the problem i called about which was an email problem not resovved by your so called technical staff which gave me an explanation which had nothing to do with the problem and they seem more interested in defending the correctness of the email message than doing something about fixing it. In fact at this point i will be exploring changing to another interenet service provider who does not have email problems. Bell Sympatico seems to be a bad joke to me when one cannot forward an email to a friend because it contains too many photos! And i need to remind you about hours your technical staff wasted of mine on the telephone earlier this year with another email problem and again did nothing to correct the problem.,1
243267,01-SEP-11,31-AUG-11,Allan,,en,70.48.219.176,mecameronca@sympatico.ca,13081993,000000119566326,2,4,I found it very difficult to understand the agent. I was on the phone for approx 2 hours. I spoke to 3 people in all.  I cannot afford this amount of time to resolve a problem.  But the new model arrived the next day & is working so I am relieved.,2
243268,01-SEP-11,31-AUG-11,Nagender,,en,70.50.130.206,condari@sympatico.ca,13073429,000000119570376,1,1,This has been a re-occurring problem and no one has been able to fix.  A senior tech is suppose to call within 72 hours.  I run a home business and this is very inconvenient.,1
243269,01-SEP-11,01-SEP-11,Sumithra,,en,64.231.133.231,dsblack6@sympatico.ca,13074889,000000119574039,1,1,I couldn't understand her and she clearly could not understand me.,1
243270,01-SEP-11,31-AUG-11,Divya,,en,70.24.154.85,alburton@sympatico.ca,13070523,000000119563832,5,5,,5
243271,01-SEP-11,01-SEP-11,Greg,,en,67.71.71.205,sharold.mergl@sympatico.ca,13087099,000000119575834,5,5,"Agent was very efficient and friendly.  I will wait until the 3rd of September to see if my new upgraded speed to Essential + is quicker than the old service.  Hopefully it will be as he promised, 4X faster and 5X amount of G's. Please contact me again week of 5th Sept.",4
243272,01-SEP-11,31-AUG-11,Amy,,en,199.119.232.11,g.costabile@sympatico.ca,13076053,000000119564734,4,4,,5
243273,01-SEP-11,31-AUG-11,Oscar,,en,70.31.77.150,chefed@sympatico.ca,13073001,000000119568880,5,5,Excellent IT person. Problem solved very quick,5
243274,01-SEP-11,01-SEP-11,Danielle,,en,65.92.58.190,ATKINO@sympatico.ca,13069921,000000119574721,3,4,Be more knowledgeable about services so that the customer does not have to ask 20 questions to get the required response. When it appeared that the CCR could not satisfactorily resolve my query I suggested that she contact her supervisor. After doing so she was able to resolve my query. Time will tell if the solution will be executed correctly because my experience is that 50% of the time there will be another problem. I never expect Bell to do anything correctly the first time! ,2
243275,01-SEP-11,01-SEP-11,Ben,,en,70.51.223.82,keninoverdrive@sympatico.ca,13079483,000000119578972,4,4,"You could have looked after your 50 + year customers better!!
I cancelled our phone because of terrible service ! I'm still on internet..but will be looking around when the time is up !! I see the same internet being advertised 
for almost half your cost !!
Bell need to get with the times!!  :-(",2
243276,01-SEP-11,31-AUG-11,Raj,,en,70.29.109.51,donhamilton42@sympatico.ca,13074733,000000119561423,5,5,,5
243277,01-SEP-11,31-AUG-11,Edwin,,en,174.92.71.61,bdmcdonald03@sympatico.ca,13071609,000000119553188,5,5,,5
243278,01-SEP-11,31-AUG-11,Anna marie,,en,76.66.16.230,gohouse@sympatico.ca,13076581,000000119547969,5,5,have the website tell people that an order is not complete!! & a conf. # is needed ,4
243279,01-SEP-11,01-SEP-11,Anirban,,en,70.26.11.97,paul.claman@sympatico.ca,13084569,000000119573832,4,4,Shorter waiting time,4
243280,01-SEP-11,31-AUG-11,Vijayashanti,,en,70.53.30.117,mdnorman@sympatico.ca,13081978,000000119565574,3,4,"Vijashanti was very willing to help.  She seemed to get help when she had difficulty resolving the problem.  Neither she nor I knew the problem was resolved when we disconnected by phone and web and she said it might take hours.  Quite unnerving. But when I turned off and on again the problem was resolved.  Since this is the second problem I have had this week, taking a long time with tech support to resolve, it does not boost confidence.
The tech support I spoke to at 6:13 seemed to understand what I was saying more quickly.",3
243281,01-SEP-11,31-AUG-11,Sulochana,,en,70.51.220.103,courtney.nelson@sympatico.ca,13073505,000000119551505,3,1,,4
243188,01-SEP-11,29-AUG-11,Joshua,,en,74.198.9.163,ctpeter@sympatico.ca,13048851,000000119506324,5,5,,5
243189,01-SEP-11,30-AUG-11,Jeannette,,en,200.85.24.164,alviola_m@bell.net,13056889,000000119544739,5,5,time waiting,5
243190,01-SEP-11,28-AUG-11,David,,en,174.95.22.139,alex.stirling@sympatico.ca,13041793,000000119479327,5,5,There really is nothing that I can think of that could have been improved.  I had a problem and your rep helped me solve it.  Keep up the great work!,5
243191,01-SEP-11,30-AUG-11,Henda,,fr,76.68.149.165,mariodallaire@bell.net,13064319,000000119534706,3,4,J'aurais aimé avoir l'appel d'un supérieur comme suposé dans les 24HRS après le première appel,3
243192,01-SEP-11,28-AUG-11,Kevan,,en,64.231.142.66,dawoodrow@bell.net,13042859,000000119478393,2,1,sould have been notified before my e-mail account was deleted,1
243193,01-SEP-11,30-AUG-11,Tyrone,,en,174.91.227.218,michael.taub@sympatico.ca,13064785,000000119521271,5,5,,3
243194,01-SEP-11,29-AUG-11,Julio,,en,67.70.121.137,jlatcham@sympatico.ca,13051213,000000119498839,4,4,,4
243195,01-SEP-11,19-AUG-11,Alexander,,en,74.15.58.9,meagleson@bell.net,12954871,000000119287082,1,1,speak english.U are a bunch of shisters evertime i want something their is a charge whenever i can iwill be changing servers,1
243196,01-SEP-11,25-AUG-11,Jason,,en,70.24.2.181,philap@sympatico.ca,13020439,000000119426415,5,5,not a thing,5
243197,01-SEP-11,30-AUG-11,Fatma,,fr,76.71.198.78,marcdubois123@bell.net,13064159,000000119523554,4,4,,4
243198,01-SEP-11,30-AUG-11,Hayett,,fr,74.13.213.186,gilles.limoges@sympatico.ca,13060837,000000119523369,2,2,selon mme hayett je devais retourné mon ordit qui est neuf chez mon vendeur quelle ne pouvait pas me remette en contact avec internetet apres un autre appel j'ai réussit avec mme emanuel. ,4
243199,01-SEP-11,29-AUG-11,Brittany,,en,174.91.60.195,horstbesser@bell.net,13050579,000000119494053,4,3,"since I am somewhat bad in hearing, I 
always have problems understanding your
representatives. It would help, if they 
could speek louder, I constantly have to
remind them, to do so.",4
243200,01-SEP-11,30-AUG-11,Badreddine,,fr,174.93.196.176,joelarcand@sympatico.ca,13062399,000000119534252,5,5,"J'ai appeler une première fois lundi le 29 Septembre et après m'être fait transférer 2 fois l'employé n'a pas été en mesure de répondre à ma demande, en plus d'avoir une attitude méprisante à mon égard. L'appel s'est terminé après m'avoir dit qu'il me mettrait sur attente, alors qu'en fait le téléphone s'est mis à sonnée (comme si j'étais tranféré à quelqu'un d'autre) mais n'a jamais répondu. Après environ 3-4 minute, l'appel s'est terminé (alors que ça faisait 30 minute que j'étais avec Bell). Cet employé est incompétent, m'a fait perdre du temps et vous a fait perdre de l'argent.",2
243201,01-SEP-11,30-AUG-11,Leslee,,en,159.245.32.2,mbrgron@sympatico.ca,13064569,000000119524329,4,1,"i tried to upgrade my internet to Fibe 12 since Bell.ca told me it was available for my phone number and street address, the order was put in then 2 days later im told i cant have it.
If its not available Bell.ca should tell me so.
It is very fustrating dealling with Bell at times cant understand the folks outside of Canada.
I really wish we could have local representation for a Canadian company..
",
243202,01-SEP-11,28-AUG-11,Tyler,,en,76.66.28.149,wdwalker@sympatico.ca,13055899,000000119488671,5,5,,5
243203,01-SEP-11,30-AUG-11,Mariama,,fr,70.54.152.129,sans_des@sympatico.ca,13067741,000000119522829,4,4,,5
243204,01-SEP-11,22-AUG-11,Yves,,fr,76.67.146.223,marcel.lague@sympatico.ca,12994566,000000119333302,4,5,,4
243205,01-SEP-11,29-AUG-11,Nayeem,,en,184.147.61.113,dave_n_is@sympatico.ca,13049023,000000119505958,1,4,"I can't here anyone i talk to in india
You need to ramp up the volume on these calls. I must have ask then to repeat what they said about 12 times.",1
243206,01-SEP-11,30-AUG-11,Deepak,,en,65.94.135.122,bigmak_50@sympatico.ca,13057783,000000119531807,5,5,,4
243207,01-SEP-11,27-AUG-11,Richard,,fr,70.26.221.33,g.bonsaint@sympatico.ca,13035963,000000119475759,2,1,ces un probleme de reseau,2
243208,01-SEP-11,29-AUG-11,Jaime,,en,76.64.132.224,phalse@bell.net,13053879,000000119495665,5,5,Speak better English ,5
243209,01-SEP-11,31-AUG-11,Arbi,,fr,74.56.200.11,hvs21@sympatico.ca,13077359,000000119564895,1,1,Trouver une solution au lieu de s'entêter à suivre le protocole et nier qu'il y a un problème.,1
243210,01-SEP-11,31-AUG-11,Amine,,fr,74.15.214.164,lchouinard@bell.net,13080119,000000119570469,4,4,pour le service du 31 aout c'etait parfait,2
243211,01-SEP-11,31-AUG-11,Linda,,en,74.15.21.202,heather.beleny@sympatico.ca,13077049,000000119572129,4,4,,5
243212,01-SEP-11,31-AUG-11,Nes,,en,74.14.98.232,mhagg@sympatico.ca,13082141,000000119566429,1,1,"I was given incorrect information when I called. I was told that my service had been completely moved to my new address and that all I had to do was plug in my modem. This turned out to be incorrect, which I found out when I called back an hour later and the next representative told me that a technician would have to return to my apartment because I have a dry loop connection. I'm quite annoyed that I wasted time on this call only to have to call back again.",1
243213,01-SEP-11,31-AUG-11,Elyes,,fr,74.14.211.240,lpineau37@sympatico.ca,13080749,000000119573040,5,5,Tout a été parfait.,5
243214,01-SEP-11,31-AUG-11,Maxamed,,en,70.54.104.184,ian.m.williams@sympatico.ca,13077389,000000119570941,4,4,"When issues are unresolved after 48 hours, submit them to level two.",4
243215,01-SEP-11,31-AUG-11,Fathi,,en,74.13.179.244,ellenbobet@sympatico.ca,13075237,000000119551465,5,5,"This is no reflection on the employee, but it would be nice to be able to access service in English -- I'm sure Sympatico has some, but Quebec calls seem to default to French.",4
243216,01-SEP-11,01-SEP-11,Mohamed,,en,70.54.35.100,lajoie-7@sympatico.ca,13079925,000000119581072,5,5,all was great with the service rending regarding my problem.,5
243217,01-SEP-11,01-SEP-11,Silverious,,en,70.24.94.30,delions@sympatico.ca,13074213,000000119579246,4,4,not aware of anything,5
243218,01-SEP-11,31-AUG-11,Glenn,,en,76.69.24.22,kloemc@sympatico.ca,13079715,000000119562774,4,5,,5
243219,01-SEP-11,31-AUG-11,Stephane,,en,70.48.40.84,hughmcivor@sympatico.ca,13077318,000000119560066,5,5,,5
243220,01-SEP-11,01-SEP-11,Badreddine,,fr,70.55.119.186,glepine@sympatico.ca,13076549,000000119577547,3,2,"J'avais avisé le technicien lors de l'installation en oct02010 et j'avais communiqué par la suite avec le service technique qui devait faire la réparation à distance. Et non, j'ai due rappeler ce matin et Bell doit envoyer un technicien. ",4
243221,01-SEP-11,31-AUG-11,Xenia,,en,76.69.12.242,jkhowlett@sympatico.ca,13078391,000000119563437,5,4,Nothing,4
243222,01-SEP-11,31-AUG-11,Haley,,en,74.13.229.82,twolfe@sympatico.ca,13088813,000000119549795,1,1,Been fair!!!,1
243389,01-SEP-11,31-AUG-11,Visakan,,en,64.231.178.137,tamsudesign@sympatico.ca,13088167,000000119561143,1,1,"Hi There,

I spoke to a technical fellow by the name of Ankin who was totally not able to resolve my concerns.  He had his superior call me back, who then left a message and mentioned that he would call back again and has not.  I would really appreciate if you were to arrange for a senior person to call me back from technical support and leave contact info if I happen to miss him/her.  Thank you    ",
243390,01-SEP-11,31-AUG-11,Benazir,,en,70.54.82.66,william.downham@sympatico.ca,13089425,000000119569502,1,1,Clerk would not let me speak to someone in Canada,1
243391,01-SEP-11,31-AUG-11,Haythem,,fr,70.26.220.71,arlette.tremblay@sympatico.ca,13071193,000000119549322,5,4,,5
243392,01-SEP-11,01-SEP-11,Divya,,en,76.66.54.39,michael346@sympatico.ca,13082181,000000119579769,5,5,,5
243393,01-SEP-11,01-SEP-11,Dorsaf,,fr,76.65.65.146,germaine.mercier@sympatico.ca,13076327,000000119577909,5,5,L'enregistrement et après l'attente est trop longue avant de parler au technicien.,4
243394,01-SEP-11,31-AUG-11,Romy,,fr,70.30.186.128,cmoisan@sympatico.ca,13073347,000000119572141,1,1,"Vous me demandez de remplir 2 sondages, un pour l'appel de 21:xx et l'autre pour l'appel de 22:xx. Pourquoi pensez vous que nous avons appellé 2 fois???? Bien parce que le !""/$%? de trouble n'a pas été réglè. Et savez vous la meilleure, bien nous sommes encore en ligne avec vos techniciens qui doivent avoir ordre de sauver des sous à Bell au lieu de régler les problèmes des clients.",1
243395,01-SEP-11,31-AUG-11,Vikram,,en,209.226.179.167,RITTER@bell.net,13070047,000000119556874,,1, well he couldn't tell me what to do but  as soon as i got off the phone I figured it out & got IT  so it was OK,
243396,01-SEP-11,31-AUG-11,Celina,,en,174.95.11.62,cecilia.dmello@sympatico.ca,13072813,000000119547921,2,1,Fix the problem. Its now 2 weeks and the problem has still not been fixed.,1
243397,01-SEP-11,01-SEP-11,Daniel,,en,74.12.172.55,jeanlynne1@bell.net,13078085,000000119573651,5,5,"The experience  the day before that led up to the one you have on your survey  was totally unsatisfactory.  It began the previous day with the internet service going on and off every 10 minutes.  Then finally there was no internet.  I spent over an hour on the phone with someone  who tried to help me.  She was unable to receive an answer from whatever department schedules repairs for over 3 hours and did not know that there was a problem in this area.  If I had gone for a walk, I would have seen 2 of your trucks nearby.  I simply cannot understand how a communications company such as Bell has no way to advise their 
customers in a timely fashion that the problem is internal and not a problem
pertaining to the customer. Surely with all the resources you have it should be possible to do this. Your rep could have spent valuable time helping other clients instead of having me run every test in the book.  Not only once, but a second time on another computer that I have. Your communications skills need work!!!!",3
243398,01-SEP-11,01-SEP-11,Melvin,,en,74.15.23.80,markdobrindt@sympatico.ca,13081589,000000119575540,4,5,,5
243399,01-SEP-11,31-AUG-11,Ivette,,en,76.66.134.2,gvardi@sympatico.ca,13076809,000000119562618,5,5,,5
243400,01-SEP-11,31-AUG-11,Deepthi,,en,74.198.9.152,allison.joyce@sympatico.ca,13070667,000000119547095,5,4,,4
243401,01-SEP-11,31-AUG-11,Chandler,,en,70.27.35.87,dorbasher@bell.net,13074765,000000119546908,4,4,,5
243402,01-SEP-11,31-AUG-11,Janice,,en,74.198.4.10,kbyres@sympatico.ca,13079423,000000119563838,3,3,"The above questions would not be fair for me to answer, as I had cancelled my service on June 16th, It did not happen. I called about 5 weeks later as I had received another statement, I was told that was the last payment,I WAS NOT TOLD THAT THE SERVICE WAS STILL ACTIVE.I was told yesterday it was by Employee#XY614 who was very understanding with my frustration.Hopefully it has now been sorted.",4
243403,01-SEP-11,31-AUG-11,Atoiya,,en,74.14.61.94,brw3sbc@sympatico.ca,13072281,000000119559573,2,1,"Your representatives did a fine job in dealing with me - polite, professional, tried to be helpful; but there was little that they could do. I called to advise that I am likely to discontinue Bell Internet service in November because I need a faster throughput than the Bell facilities can currently offer. I had hoped to hear that outside plant upgrades were in the works for my area. Unfortunately, your agents could find no good news for me.

I reiterate - your agents (yes, I spoke with 2 of them during my call) did a fine job, and I have no complaint about the manner in which I was served.  In November, I have to make a switch - which is a bit of a shame, since I am also a Bell shareholder. I noticed that many of my neighbours have moved to Cogeco, some for this very reason.",2
243404,01-SEP-11,31-AUG-11,Med Hedi,,fr,70.50.165.156,POULIOT_1@sympatico.ca,13070029,000000119565043,5,5,"Rien, très bon service très professionnel et gentil.

Je reste avec Bell.",5
243405,01-SEP-11,31-AUG-11,Jessica,,en,67.68.0.103,norman.cloutier@sympatico.ca,13084055,000000119557501,5,5,,5
243406,01-SEP-11,31-AUG-11,Maxamed,,fr,74.15.158.21,zaim@sympatico.ca,13089815,000000119567408,5,5,"Jai trois abonnements, la téléphonie, télévision et linternet, chez Bell et ils changent le prix très souvent sans le préavis. Les trois abonnements devraient être un tarif fixe. ",1
243407,01-SEP-11,30-AUG-11,Marco,,fr,65.92.30.246,carmau@bell.net,13058291,000000119526152,5,5,rien d'autre,5
243408,01-SEP-11,30-AUG-11,Nelson,,en,184.145.12.238,f_varela@sympatico.ca,13060263,000000119538195,5,5,,5
243409,01-SEP-11,01-SEP-11,Tony,,en,70.29.129.136,kennesbitt@bell.net,13079493,000000119580430,4,4,- acontact person with better english speaking ability. Had trouble understing him.,3
243410,01-SEP-11,01-SEP-11,Adam,,en,70.49.5.229,donhume@sympatico.ca,13074735,000000119575157,4,4,I felt that I should have been informed that my internet plan was out of date and a better plan was available. I considered just moving to another provider because of the excessive rate I have been paying.,4
243411,01-SEP-11,31-AUG-11,Elyes,,fr,65.93.124.217,rita.lavie@sympatico.ca,13085841,000000119571873,4,2,il ne pouvais pas enlever facebook,5
243412,01-SEP-11,01-SEP-11,Marvin,,en,206.53.144.160,angela.tyler@sympatico.ca,13070925,000000119574153,3,2,Never did anything except noted issue. Had to call again 8 hrs later to find out a service call is needed and not available for another day. I told 1st guy problem has happened before and required on site call. 1st guy useless,3
243413,01-SEP-11,15-AUG-11,Muthiah,,en,70.48.187.33,bm211@sympatico.ca,12903627,000000119185531,5,5,,5
243414,01-SEP-11,31-AUG-11,Samantha,,fr,67.70.49.143,gosselin.gagne@sympatico.ca,13076633,000000119546936,4,5,,4
243415,01-SEP-11,30-AUG-11,Amir,,fr,76.70.62.48,rolandeguilbault@sympatico.ca,13067377,000000119543550,5,4,,5
243416,01-SEP-11,31-AUG-11,Carl,,en,184.146.108.194,mm3526@sympatico.ca,13082529,000000119548698,5,5,,5
243417,01-SEP-11,31-AUG-11,Denis,,en,204.225.33.9,ray.pr@bell.net,13085439,000000119560266,1,1,Complete your work on schedule!,2
243418,01-SEP-11,31-AUG-11,Elsy,,en,184.147.205.46,bi.6567@sympatico.ca,13071860,000000119568629,5,5,Can't think of one...service and help were excellent.,5
243419,01-SEP-11,01-SEP-11,Jose,,en,70.51.154.183,bridgegame@sympatico.ca,13072201,000000119577022,5,5,"Normally, resetting my account would have taken a couple of days, as I was told by an earlier representative. That would have been UNACCEPTABLE !!
Jose took this case and ran with it, and he had my problem solved in a very short time. He did an outstanding job, and that is what I would expect from EVERY technician !!",5
243420,01-SEP-11,31-AUG-11,Mylene,,en,209.162.254.131,daniele.latanville@sympatico.ca,13073861,000000119569237,5,5,nothing the CSR was very accomodaing and helpful,5
243421,01-SEP-11,01-SEP-11,Mohamed Khalil,,fr,70.24.204.70,sattara@sympatico.ca,13086801,000000119578324,4,4,,4
243422,01-SEP-11,31-AUG-11,Afef,,fr,67.70.112.112,y.malenfant@sympatico.ca,13089569,000000119548670,5,4,"Tel que dit hier, un technicien est venu remplacer le modem le 1 septembre. Pour l'instant tout semble aller bien, 1.49M est le maximum que l'on peut me donner. Espérant que votre robot automatique ne redessendra pas ma vitesse. ",4
243423,01-SEP-11,30-AUG-11,Timothy,,en,64.231.100.33,augusto10@sympatico.ca,13057343,000000119529431,5,,better communication between departments,1
243424,01-SEP-11,31-AUG-11,Silverious,,en,70.50.54.69,nugent3@sympatico.ca,13084135,000000119556416,3,4,"Service Tech ended up calling me back 4 times to confirm mailing address information and bi number.  Surely this can be accessed through our account information as there are no issues with the monthly bill getting to us.  However, he was very helpful with the technical issue we were having.",3
243425,01-SEP-11,31-AUG-11,Cindy,,en,70.53.114.7,h-e-krug@sympatico.ca,13076833,000000119568421,4,2,"By the time I got to Cindy, I had been in touch yesterday, with at least 4 representatives, 2 of whom promised to have somebody call me, which, of course never happened.  I think your greatest problem is that these representatives are in India or God knows where and often are very difficult to understand. Cindy was the rare exception.  However, I had wanted to change my email address to my name only as my husband has passed away 3 weeks ago, but she did not seem to understand this or was not willing to do so.",3
243426,01-SEP-11,31-AUG-11,Martine,,fr,70.51.174.99,sidysco@sympatico.ca,13087275,000000119552083,5,5,,5
243427,01-SEP-11,31-AUG-11,Amy,,en,65.94.133.126,pcans@sympatico.ca,13084669,000000119553449,3,3,My internet and phone service was updated and was to be in effect 3 days from the call. Then when I tried to sign up for satelite tv your computer wouldn't allow your rep accept me. She said to call back in a few days. I have since accepted an update with cable tv and I'm now locked in for 2 years. Sorry but you missed the boat on this one.,2
243428,01-SEP-11,31-AUG-11,Sarra,,fr,67.68.120.57,pierre_michaud@sympatico.ca,13084925,000000119552744,5,4,,4
243429,01-SEP-11,31-AUG-11,Pavan,,en,70.24.163.252,paulrudson@bell.net,13084651,000000119562321,5,5,the problem was solved the first time.bravo and keep up the good work.Thanks paul.,5
243430,01-SEP-11,31-AUG-11,Romy,,fr,70.30.186.128,cmoisan@sympatico.ca,13073345,000000119572456,1,1,"Un technicien est venu chez nous changer notre Modem il y a moins de 2 semaines, votre technicien hier a constaté que le modem était toujours en trouble et nous a demandé de faire un RESET, ce que j'ai refusé étant donné que le MODEM était pratiquement neuf, elle a dit qu'elle nous transférerait au centre de vérification pour la suite (pour la dépèche), ce n'est pas arrivé, elle a fait changer le port du MODEM a mon fils. Aujourd'hui le !""/$%? de trouble est toujours présent et ça fait au moins 3/4 heures que mon fils est en ligne avec vos tech. ON EN A NOTRE CHRIST DE VOYAGE, je ne paie pas $130/mois pour me faire niaiser et pour me faire raccrocher au nez par vos employés (ça fait 2 fois que ça arrive aujourd'hui). J'ai avisé mon fils de prendre le nom et le numéro d'employé des personnes à qui il parle. Vous avez trouvé une bien belle façon de perdre des clients",1
243431,01-SEP-11,01-SEP-11,Diaraye,,fr,174.92.187.107,milou6@sympatico.ca,13082425,000000119575512,4,4,avoir des comptes stable ne pas être obligé de faire appel a tous les mois pour régler le prix de la facture,3
243432,01-SEP-11,01-SEP-11,Yathreb,,fr,67.70.49.104,brochu@sympatico.ca,13072219,000000119577585,5,5,"pas plus on m as vraiment bien
repondu  bravo encore a cete dame   merci",5
243433,01-SEP-11,01-SEP-11,Gayathri,,en,174.89.58.159,martamiddleton@bell.net,13081649,000000119576914,4,3,"My problem was not solved from my end. It took another call to Bell
",4
243434,01-SEP-11,29-AUG-11,Prue,,en,70.49.174.119,guytribe@sympatico.ca,13061127,000000119491787,5,4,,4
243435,01-SEP-11,01-SEP-11,Jean-Raynaud,,en,70.31.83.200,g.woolfrey@sympatico.ca,13076067,000000119577118,2,1,problem not resolved. I was told my modem was defective and to get it done immediatley I would need a new modem and technical assistance. My son came down and solved the problem after I had ordered technical assistance. I was told that to receive an upgraded modem from a speedstream 5200 to the new one now providede to new customers I would have to contact the business office. My son came down later in the day after lunch and corrected the problem. I contacted your office again to cancel the technical person coming and a young man by the name of Jordan made sure that an udateds modem was to be sent to me and he cancelled the Tech call for me in a very short order where the girl this morning had me on the phone for almost 2 hours and resolved nothing.,3
243436,01-SEP-11,31-AUG-11,Zy,,en,174.92.187.34,banukaymakbastin@sympatico.ca,13071496,000000119569765,1,1,"I had recently bundled my internet service with TV&tel. I called to clarify internet part of my bill .I was transferred to a phone number in the Philippines.I was answered very politely but I was kept for a very long time on the phone, then I was promised to be called back within a short time, I waited for the call for more than hour and never got a call.So it was a  lot of  lost time l for me and a very frustrating experience.I was also surprised that even though  I had one bill I had to call each department separately.
( I made the call between 1.00 -2.00PM my local time in Quebec)

",
243437,01-SEP-11,31-AUG-11,Stephanie,,fr,192.197.51.41,helene.frederic@sympatico.ca,13077095,000000119559865,5,5,"Pas grand chose. J'ai dû attendre un peu, mais je crois que c'est normal. 

Merci. ",5
243438,01-SEP-11,31-AUG-11,Justin,,en,174.95.137.138,bcmacculloch@sympatico.ca,13071607,000000119564015,5,5,This survey is a bit premature. I would be bettet able to respond when the service and equipment I ordered is in and working. I can speak however I was happy with Justins contact and manner in which he served me the customer. How pleasant it was to speak to someone here in Canada. What more can I say!!!!!,5
243439,01-SEP-11,01-SEP-11,Fathi,,en,76.64.10.210,lincshirleynorth@sympatico.ca,13080393,000000119578305,4,1,"Helped solve the problem which did not happen but told to call Microsoft and that came to nothing as well. 
I still maintain you have to get some English speaking people in Canada that we can understand and they can understand us...",3
243440,01-SEP-11,31-AUG-11,Hency,,en,70.53.3.239,dbfred@sympatico.ca,13074063,000000119551286,5,3,spolved the calendar problem,5
243441,01-SEP-11,01-SEP-11,Kevan,,en,70.54.12.119,jan222@bell.net,13077823,000000119580511,5,5,Nothing you did a great job.  Thanks,5
243442,01-SEP-11,31-AUG-11,Mouna,,en,69.158.87.62,fjwatson@bell.net,13075765,000000119557224,5,5,nothing they were very helpful.,5
243443,01-SEP-11,31-AUG-11,Antoinette,,fr,184.145.157.126,roger.lambert076@sympatico.ca,13086091,000000119559406,3,4,,4
243444,01-SEP-11,31-AUG-11,David,,en,70.51.53.4,taffan@sympatico.ca,13088125,000000119568249,5,5,nothing else,5
243445,01-SEP-11,31-AUG-11,Paul,,fr,70.51.202.160,gabrielbertrand@sympatico.ca,13076087,000000119548892,5,5,Le modem aurait pu être changé lors de la venu du technicien de bell il y a 2 semaines. D'autant plus que celui-ci en avait fait la demande et sa lui à été refusé. J'ai donc dû encore passer une journée sans internet et je vais encore avoir à rappeler (4e fois) si je ne veux pas payer pour du service que je n'ai pas reçu.,3
243446,01-SEP-11,01-SEP-11,Nancy,,en,64.231.167.102,markpad@sympatico.ca,13081607,000000119576749,5,5,,4
243447,01-SEP-11,31-AUG-11,Sebastian,,en,184.148.97.52,zzayachowski@bell.net,13089905,000000119571673,5,4,nothing comes to mind.,5
243448,01-SEP-11,31-AUG-11,Andrea,,en,184.147.202.192,dcmcewen@sympatico.ca,13074085,000000119571518,1,1,"Not put me on hold for 25 minutes, then hang up. Your music is boring - can't you find another song ?",1
243449,01-SEP-11,31-AUG-11,Moez,,fr,76.67.187.83,poirier.boucher@sympatico.ca,13085033,000000119564771,5,5,,5
243450,01-SEP-11,01-SEP-11,Fatma,,fr,184.144.180.199,lisette.roy@bell.net,13080509,000000119577745,5,5,Tout était parfait et la personne des plus compétente,5
243451,01-SEP-11,31-AUG-11,Mahender,,en,184.146.131.126,sue-gavin@sympatico.ca,13087847,000000119548125,5,4,Nothing.,4
243452,01-SEP-11,31-AUG-11,Marcos,,en,70.31.73.3,gail.treloar@sympatico.ca,13076121,000000119554699,5,5,better notes from first tech sent because this was an intermitten problem also first tech referred to cable repair & we were not informed when cable tech's work was completed ,4
243453,01-SEP-11,31-AUG-11,Srinivasan,,en,204.237.2.114,shelamo@sympatico.ca,13087153,000000119547295,5,5,,4
243454,01-SEP-11,31-AUG-11,Anne-Marie,,en,69.159.10.195,stephenbirkas@sympatico.ca,13087747,000000119560292,4,4,"Not foul up my internet when you were fixing my phone .If the tech guy had of done the job correctly in the first place and not cut off my hi speed ,Iwould never have  had to call you to fix it .",4
243455,01-SEP-11,01-SEP-11,Anusha,,en,24.54.12.60,pd.gray@sympatico.ca,13084685,000000119575546,1,1,"not cut me off 4 times leaving me to start over, giving me the same information each time, not cancelling my email account without telling me, not giving me a way not to lose my email address. I have moved and will go out of my way not to have bell services in the future because it has been an over-priced disaster. Not that I think anyone reads this or responds so i will be spreading the news far and wide - bell does not provide a good service and this is why. Sorry i could not keep it to one thing.",1
243456,01-SEP-11,31-AUG-11,Michael,,en,76.66.134.205,sammichalovich@sympatico.ca,13086657,000000119555362,4,4,nothing,4
243457,01-SEP-11,31-AUG-11,Mouna,,fr,70.29.149.3,feryo@bell.net,13075683,000000119561908,1,1,je suis toujours incapable d'avoir acces a internet sans fil.Le probleme n'est toujours pas réglé.J'ai fais vérifié mon ordinateur par un informaticien et il n'a rien trouvé d.anormal ,1
243458,01-SEP-11,01-SEP-11,Gregory,,en,64.228.68.99,dgewud@sympatico.ca,13074383,000000119577388,5,5,"Get your shit together! Gregory immediately acknowledged, then rectified the problem. 
Your departments do not communicate very well.",4
243459,01-SEP-11,31-AUG-11,Jean-Philippe,,en,70.24.2.106,cosalex@sympatico.ca,13073479,000000119556319,4,4,,5
243460,01-SEP-11,27-AUG-11,Jolene,,en,65.95.8.78,mcfadyen@sympatico.ca,13038515,000000119464979,4,3,Just hope my Bill will finally be correct the next time it comes in every month it seems to be different.,3
243461,01-SEP-11,31-AUG-11,Matthew,,en,74.12.96.254,shariandal@sympatico.ca,13087089,000000119560864,5,5,,5
243462,01-SEP-11,31-AUG-11,Henry,,en,74.12.96.254,shariandal@sympatico.ca,13087091,000000119563381,5,5,,5
243463,01-SEP-11,01-SEP-11,Ali,,en,76.71.152.136,joel005@sympatico.ca,13078633,000000119576471,5,5,"Nothing today
but my experience on tuesday with another tech was miserable I had to revert back to my old settings it cost me almost 2 hours for nothing.
but today the tech new her stuff.
I am not like some people that do not know about computers I have worked for 30 years on communication, one of my major account was Bell in the days of Datapac and I travelled to vancouver,Calgary,Montreal etc to fix problems.
But some of your tech think they are so smart and don't really listen to the customer.
I must had I was in customer service for
a very long time, and always told my staff listen to the customer and make sure you understand their concerns.",5
243464,01-SEP-11,01-SEP-11,Clarisse,,fr,184.144.161.61,ronald.barton@sympatico.ca,13086135,000000119574962,5,2,"Mon probleme etait au niveau du commutateur sans fil de mon ordi qui etait introuvable. (ceci trouve avec clarisse)...comme nous avions pas de succes a le trouver elle m'a donné le tele de toshiba,,,

J'ai resolu mon probleme avec des recherches de google.

merci",4
243465,01-SEP-11,31-AUG-11,Asma,,fr,65.92.167.221,rejean.morel@sympatico.ca,13085600,000000119564062,5,5,,4
243466,01-SEP-11,25-AUG-11,Soumia,,fr,76.65.190.247,lis.claude@bell.net,13018143,000000119413673,5,5,,5
243467,01-SEP-11,31-AUG-11,Mustapha,,fr,65.92.167.221,rejean.morel@sympatico.ca,13085602,000000119561969,4,4,,5
243468,01-SEP-11,26-AUG-11,Reina,,en,70.29.95.228,imccread@sympatico.ca,13026967,000000119454791,3,2,Feel customer service rep. could have made more of an effort to help me.,3
243469,01-SEP-11,26-AUG-11,Cecelia,,en,69.158.175.189,tealc2@sympatico.ca,13032515,000000119443893,1,1,"I was having my HD PVR installed.  When the tech arrived he did not have an order for my internet only the TV.  This girl not only did not help she actually cut us off.  We had to call back more than once.  The poor guy kept getting transferred from one incompetent to another.  Finally he demanded to talk to a supervisor, and he said, to the tech Nathan that he didn't like his attitude.  He was lucky he didn't get me.  Poor Nathan has been dealing with this on many of his calls.  He gets there and there is an order for TV installation but none for the internet.  I subsequently called again and told Max in Montreal that I had made an appontment for both internet and TV and I wanted it done the same day.  He agedd to make sure that this would happen.  Nathan finally got the info he needed and proceeded with the install.  He arrived here at 10:30a.m. and did not leave till 5:30p.m.  I commended him. ",3
243470,01-SEP-11,31-AUG-11,Natalia,,fr,70.52.58.216,jean383@sympatico.ca,13078057,000000119563186,4,3,"Avoir plus d'informations au sujet de la cause et la durée des interruptions de service intermittents, qui ce produit trop souvent depuis une semaine et qui continue jusqu'à présent. Connections Internet souvent perdue ou impossible à établir ou rétablir.
( Network Down !? )",4
243471,01-SEP-11,31-AUG-11,Alexandra,,en,184.144.189.61,maclav@sympatico.ca,13081043,000000119569757,5,5,"Nothing possible  
 ",5
243472,01-SEP-11,26-AUG-11,Jeff,,en,69.158.175.189,tealc2@sympatico.ca,13032517,000000119445701,1,1,Please refer to the previous survey for explanation.,4
243473,01-SEP-11,31-AUG-11,Mehdi,,fr,70.48.117.160,ritamenard12@sympatico.ca,13085847,000000119558816,2,3,"Répondre à ma requête qui était de recevoir ma facture par la poste... j'ai dû parler à un agent qui n'a pu m'aider parce que je ne me rappelais pas de mon nom d'utilisateur .. il a dû passer ma requête à une personne un peu plus avancée car il ne pouvait m'aider et j'ai perdu un temps précieux avec le 2e agent.  
Bell essaie de sauver de l'argent avec l'aide qui vient de l'étranger (Tunisie) alors que ces gens ne sont pas toujours compétents et de plus leur accent n'est pas toujours facile à entendre, à reconnaître... Où sont les techniciens du Québec en plein jour???
Je sais que tous ont le droit de travailler mais tous devraient être suffisamment formés pour répondre aux questions.. Payer deux techniciens pour résoudre un si petit problème... pourquoi ne pouvait-on pas tout simplement faire la correction directement... la politique "" donner toujours un excellent service..."" signifie trop souvent attendre très longtemps à écouter votre Émilie...",3
243474,01-SEP-11,31-AUG-11,Aqeel,,en,174.93.85.69,brian.ivens@sympatico.ca,13072181,000000119560695,4,4,Resolved the issue this first time instead of the fourth.,4
243475,01-SEP-11,31-AUG-11,Jessica,,en,184.151.63.217,rfthibertmd@sympatico.ca,13085691,000000119567749,5,5,,
243476,01-SEP-11,31-AUG-11,Issam,,fr,70.52.60.219,louise.nolet@sympatico.ca,13080697,000000119556121,5,4,Le message du début d'appel est un peu long... J'aurais préféré avoir l'option de parler à un conseiller sans avoir à faire tout le processus avant d'y arriver,5
243477,01-SEP-11,31-AUG-11,Porushotham,,en,174.88.191.198,ldepaola@sympatico.ca,13080141,000000119570221,5,5,,5
243478,01-SEP-11,01-SEP-11,Sinu,,en,70.51.220.212,michalpunz@sympatico.ca,13082201,000000119577708,4,4,,4
243479,01-SEP-11,01-SEP-11,Anthony Florence,,en,216.59.235.191,janine.s@bell.net,13077863,000000119578995,3,3,I called and spoke with someone to ask if my TURBO STICK internet could be downgraded/suspended because I have no use of my laptop at the moment. The individual suspended (I assume) the turbo stick AND my home internet. I now have to use a computer lab away from my home until tomorrow when I was notified that my internet would be restored. ,3
243480,01-SEP-11,31-AUG-11,Jazel,,en,67.70.199.204,tomwilson@bell.net,13088585,000000119557898,4,4,Your older customers have trouble with high pitched voices- eg.the voices of Asia.My initial problem was caused because I could not understand  the gentleman in India,3
243481,01-SEP-11,01-SEP-11,Rolando,,en,70.50.34.47,drouin.family@sympatico.ca,13074873,000000119577129,5,5,,4
243482,01-SEP-11,31-AUG-11,David,,en,70.24.3.151,patsas@sympatico.ca,13084545,000000119565551,5,5,,5
243483,01-SEP-11,31-AUG-11,Porushotham,,en,69.156.146.243,phollow@bell.net,13084875,000000119571545,4,1,"Your representative did very well... I feel for all on the front line of the Bell comedy of errors. 
My issue was not resolved!! To paraphrase... I was told modifications were recently done to the previous way of doing things to make the Bell experience a better one. IT HAS NOT BECOME BETTER!! I have eliminated my Bell cell service and Bell land line. Never had and never will use Bell as my satellite TV provider. The ONLY reason I still have Bell as an internet provider is my rural location offering limited options. 
Maybe someday my issue will be resolved... I will not hold my breath.
ps-- before speaking with Porushotham I did a live chat with someone who repeatedly insisted that *my issue* was not a *Bell issue*. I had enough sense to know this was dreadfully incorrect. Pity the Bell customer that does not know any better... ",1
243484,01-SEP-11,31-AUG-11,Manonmani,,en,70.52.198.73,marcellotarantino@sympatico.ca,13081281,000000119550412,1,2,"you fixed one problem and created another.
Hard to understand your overseas employees",2
243485,01-SEP-11,31-AUG-11,Carlos,,en,174.93.50.122,rod.wool@sympatico.ca,13086075,000000119547148,3,4,"When given a specific question, please refer the call to the correct department if you cannot answer it, or are not sure of the answer.  I was referred to the TV sector, and then referred to the Internet sector before receiving the answer I required.  Thank you.",3
243486,01-SEP-11,01-SEP-11,Manonmani,,en,70.51.240.134,stitchesandseams@bell.net,13087809,000000119581245,4,4,,5
243487,01-SEP-11,30-AUG-11,Yosimar,,en,76.66.134.144,inaliem@sympatico.ca,13061555,000000119523542,4,5,,5
243488,01-SEP-11,31-AUG-11,Travis,,en,74.14.34.70,rong1943@bell.net,13086163,000000119560338,4,4,,4
243489,01-SEP-11,31-AUG-11,Lukasz,,en,184.146.165.206,grayone@sympatico.ca,13076689,000000119549788,5,5,,5
243490,01-SEP-11,31-AUG-11,Daniel,,en,64.231.12.63,dnevelizer@sympatico.ca,13074619,000000119564129,5,5,,5
243491,01-SEP-11,31-AUG-11,Cath,,en,184.146.165.206,grayone@sympatico.ca,13076691,000000119560413,5,5,,5
243492,01-SEP-11,31-AUG-11,Cath,,en,184.146.165.206,grayone@sympatico.ca,13076693,000000119565897,5,5,,5
243493,01-SEP-11,31-AUG-11,Diddharth,,en,70.53.45.213,paulbrown@sympatico.ca,13084605,000000119553854,4,5,CSR language (accent) somewhat difficult ,2
243494,01-SEP-11,31-AUG-11,Andrea,,en,70.51.228.197,storytllr@bell.net,13087823,000000119558646,5,5,"Nothing.  I was astounded at the quality of the service, the knowledge of your technician and her ability to continue to work so long on a vexing problem without losing her cheerful attitude.  I highly commend her ability as both a technician and a customer service representative.",5
243282,01-SEP-11,31-AUG-11,Gregorio,,en,184.147.36.21,j.g.prudhomme@sympatico.ca,13077603,000000119549049,1,1,"Im not rating just Gregorio here - but the last dozen or so techies in some other part of the world who can`t seem to understand the message below!

Try different solutions instead of the scripted ones that a robot could carry out over and over and over...
Somehow my Bell.ca password stopped working, I tried to reset my password and entered my pet's name inrder to receive my password BUT your system is not accepting the pet's name. So someone there (@ Bell) has to step in and reset my password. Instead your less than qualified technicians keep sending the following e-mail (20 times aleady!!!)  which is a dead end for me:

 
 
Forgot your login info?
 

 
Hello Jean-Guy Prud'homme
You're getting this message because you're having problems accessing your bell.ca profile.
Your bell.ca username: PRUDHOMJ 
If you've forgotten your password, simply click the link below within 48 hours of receiving this email
Change your password now
If you continue to have problems logging in, contact us for help.

Seiously, you have to find a way to reset my password instead of trying the same thing over and over...and wasting my time.

If this is not resolved in the next few days I may take my business elsewhere...
Jean-Guy Prud'homme
613 828-1510
p.s. and stop asking me if you can call me by my first time, I feel like I`m talking to drones...",1
243283,01-SEP-11,01-SEP-11,Sandra,,en,74.12.248.117,john.woods3@sympatico.ca,13078703,000000119579446,1,1,"I am using a Rural modem connection which is receiving a full strength signal (all LED's light up) However, the tower we are directed to is ""congested"" and Bell is not taking any action to ease the congestion ! This is not an acceptable condition. ",1
243284,01-SEP-11,31-AUG-11,Karen,,en,65.94.47.134,hugo3585@sympatico.ca,13077319,000000119547809,4,4,,5
243285,01-SEP-11,31-AUG-11,Karen,,en,70.29.35.49,gpdp@sympatico.ca,13076651,000000119548991,5,5,nothing the girl was excellant but unfortunately when she went to check the phone lines at the end I was disconected and was not able to thank her properly,5
243286,01-SEP-11,31-AUG-11,Rudys,,en,70.29.35.49,gpdp@sympatico.ca,13076649,000000119564236,2,1,called the following day and was completely satisfied,5
243287,01-SEP-11,31-AUG-11,Alex,,en,76.64.49.121,picont@bell.net,13084897,000000119565746,2,2,I still can not access my E-mail.I get the following:default mail client not properly installed,4
243288,01-SEP-11,31-AUG-11,Steve,,en,174.95.115.78,cav2@sympatico.ca,13072717,000000119556921,5,5,"theya re very polite and prifestional
they have paciens I thaks them all..",5
243289,01-SEP-11,01-SEP-11,Tayssir,,fr,70.29.202.231,leg38@sympatico.ca,13080183,000000119574432,5,5,"je viens de recevoir un modem que je n'ai jamais commandé. Je l""ai refusé a Postes Canada le ler sept.2011. C'est la 2eme fois que je recois un modem qu je n""ai jamais commandé. Je ne voudrais pas que ce modem me soit facturé.. Comment se fait-=il que vous M'envoyez des modems.. je n""en ai pas besoin. Celui que vous m""avez fourni suffit pleinement. Veuillez communiquer avec moi pour éclaircir le probleme. 
Pierre Legault    450-667-3043",1
243290,01-SEP-11,31-AUG-11,Tiwari,,en,76.70.70.129,klarissa@sympatico.ca,13079703,000000119572782,5,5,That the techs speak slower when they have a heavy English accent.,4
243291,01-SEP-11,31-AUG-11,Sheaymal,,en,184.148.179.120,marc.robidoux@sympatico.ca,13081239,000000119552595,3,3,listen to me in the first place -we are moving and don't require bell services anymore,2
243292,01-SEP-11,31-AUG-11,Edgar,,en,68.179.76.228,btraylen@bell.net,13072307,000000119571160,1,1,fix my problem. I will be calling in again today as my internet keeps cutting off,
243293,01-SEP-11,01-SEP-11,Devin,,en,70.53.95.41,busybee-auntb@sympatico.ca,13072347,000000119579884,5,5,The first person I spoke with did not seem understand what I wanted.  To exchange a modem!  When he turned me over to Devin my inquiry was solves within a few minutes.,5
243294,01-SEP-11,31-AUG-11,Bryan,,en,174.91.96.93,louis.sima@sympatico.ca,13080685,000000119563423,4,5,Thechnitian  told me that to unlock my passcode I had to waite 2 to 4 days becouse I had residential account This is not accepotable for me. Soon I may switch to business account to get better service.Note: The business division was very helpfull and they Unlocked the Passcode for me. ,5
243295,01-SEP-11,31-AUG-11,Chantal,,en,70.26.44.64,eric.rabin@sympatico.ca,13075329,000000119549484,5,5,"Nothing. Chantal ( I believe this is the agent's name)was informed,thorough,and polite. If all your agents were as good, I would probably not be discontinuing my remaining service with Bell at the end of the contractterm.",1
243296,01-SEP-11,31-AUG-11,Chenrup,,en,184.151.127.130,lgwolf@sympatico.ca,13080307,000000119550002,3,1,"I spent time on the phone waiting for service, then I had to be transfered at which point I got cut off and had to start all over again just to find out that there wasn't a DSL service in my area, which I already new. What I wanted to know was when it was going to be available. No one could help me. It seems the left hand dosen't know what the right hand is doing. What a run around for nothing.",2
243297,01-SEP-11,01-SEP-11,Gautham,,en,70.50.52.128,torlov@sympatico.ca,13088627,000000119575686,5,,nothing,5
243298,01-SEP-11,31-AUG-11,Christine,,en,184.147.207.171,ron.bloomfield@sympatico.ca,13086113,000000119562819,5,5,,4
243299,01-SEP-11,31-AUG-11,Mohamed Khalil,,fr,174.95.229.221,pauletmadeleinebeaulieu@sympatico.ca,13084613,000000119564888,5,5,,5
243300,01-SEP-11,30-AUG-11,Kinnera,,en,76.64.94.57,sccraig@sympatico.ca,13067795,000000119545552,3,4,"Although Kinnera was able to solve the problem I was having, I had a VERY DIFFICULT time understanding him as he had a very strong accent.  It is unfortunate that we cannot employ fellow Canadians to work in this field.  I am not criticizing Kinnera's ability to repair my computer.  He did the job, but it was frustrating not being able to understand everything he was saying.",4
243301,01-SEP-11,31-AUG-11,Sana,,fr,76.71.216.242,scarriere@sympatico.ca,13086843,000000119546611,5,5,,5
243302,01-SEP-11,01-SEP-11,Amany,,fr,174.88.63.132,kerbapharm@sympatico.ca,13079507,000000119580764,3,2,"Le conseiller était très bon, mais il m'a référé au Service de la rétention de la clientèle (Service d'affaires); là j'ai présenté ma situation à madame «AMENY» qui était cordiale, mais qui m'a indiqué qu'elle avait un problème technique et qu'elle allait me rappeler. Malheureusement, jusqu'à présent, je n'ai pas reçu d'appel. J'attends.

Joseph Kerba",3
243303,01-SEP-11,29-AUG-11,Aswathy,,en,70.54.149.168,ctbazinet@sympatico.ca,13048847,000000119490318,1,1,fixed my wireless,1
243304,01-SEP-11,31-AUG-11,Stephane,,fr,76.71.179.180,pepinboucher@bell.net,13084745,000000119549024,4,4,rien,3
243305,01-SEP-11,31-AUG-11,Jose,,en,70.54.82.66,william.downham@sympatico.ca,13089423,000000119569080,1,1,I called Bell Canada did not speak to anyone from Bell,1
243306,01-SEP-11,31-AUG-11,David,,en,174.92.137.40,Agodard@bell.net,13069721,000000119555290,5,5,nothing,5
243307,01-SEP-11,01-SEP-11,Luis,,en,74.14.203.63,opregent@sympatico.ca,13084261,000000119581046,5,5,Have people like this one.  People that do not refer to one person and another but one that help you get the right place to call like this one did.,4
243308,01-SEP-11,31-AUG-11,Porushotham,,en,173.209.129.86,sledderlo.holdings@sympatico.ca,13087397,000000119569607,5,5,,5
243309,01-SEP-11,31-AUG-11,Brent,,en,174.91.55.32,ronald1@sympatico.ca,13086143,000000119569033,,3,"I do not wish to make a comment to the previous 2 surveys as I am very unhappy. had different setups for the modem still 1 desk top is not online yet because we are waiting for the modem as your techs unable to connect it.  1 lap top is now using rogers stick for the internet $35 /monthly only 1 computer is able to connect at times it is mine a desktop because the modem will turn off.  I am now checking with Rogers for My family coverage for the 3 computers internet and will also change my TV coverage from Bell Express Vu to Rogers and then I will check my wireless phone because I have had enough poor service.
Thank you for time.
Ron Corbett",2
243310,01-SEP-11,31-AUG-11,Methil,,fr,76.67.204.66,mmc.iacono@sympatico.ca,13082543,000000119562412,5,5,,5
243311,01-SEP-11,31-AUG-11,Elsy,,en,76.66.154.87,dean.ewing@bell.net,13074123,000000119555291,1,1,Have someone that actually knows anything at all about what I nwas asking and not make me have to call back 5 diiferent times 4 the same thing &still not get it resolved & just give up in frustratration!!!!!!!!,1
243312,01-SEP-11,01-SEP-11,Hemavathi,,en,67.70.161.31,d.law@sympatico.ca,13073699,000000119576716,5,5,All is good!,5
243313,01-SEP-11,31-AUG-11,Samia,,fr,74.13.155.120,raymobeaulieu@bell.net,13085451,000000119557244,5,5,,5
243314,01-SEP-11,29-AUG-11,Gerardo,,en,67.70.105.21,morsdavis@sympatico.ca,13053205,000000119493960,1,2,Her correction of the problem left me with no internet so had to call again to get that back,3
243315,01-SEP-11,31-AUG-11,Samia,,fr,74.13.155.120,raymobeaulieu@bell.net,13085453,000000119554390,5,5,,5
243316,01-SEP-11,31-AUG-11,Emely,,en,64.231.163.115,lord.goodyear@sympatico.ca,13080623,000000119566595,4,4,"I always find it difficult to hear what the representative is saying and must ask them to repeat something, sometimes more than once.  I believe it is caused by headphones.",4
243317,01-SEP-11,29-AUG-11,Karishma,,en,67.70.105.21,morsdavis@sympatico.ca,13053207,000000119493101,2,2,This contact restored the internet but left me without the wireless function.,2
243318,01-SEP-11,31-AUG-11,Andrea,,en,76.66.107.33,fkosugi@sympatico.ca,13075771,000000119562642,,,indid not connect with this person,5
243319,01-SEP-11,31-AUG-11,Carlos,,en,70.54.82.66,william.downham@sympatico.ca,13089427,000000119572167,1,1,Could not speak to to anyone in Canada,1
243320,01-SEP-11,31-AUG-11,Sowjanya,,en,76.71.130.7,herbsallyhart@sympatico.ca,13077153,000000119551641,5,5,Support rep did a great job!,5
243321,01-SEP-11,31-AUG-11,Praveen,,en,174.94.23.4,shirleybunch@bell.net,13087223,000000119559738,5,4,,5
243322,01-SEP-11,31-AUG-11,Hanene,,fr,74.59.151.168,sylvie.dubuc@sympatico.ca,13088069,000000119563267,5,5,"J'aimerais que le service à la clientèle soit toujours ainsi, ce qui n'a pas toujours été le cas dans le passé.",5
243323,01-SEP-11,31-AUG-11,Brent,,en,76.66.107.33,fkosugi@sympatico.ca,13075773,000000119564199,5,5,brent is a gentleman.,5
243324,01-SEP-11,31-AUG-11,Vikram,,en,70.27.171.56,jamface13@sympatico.ca,13077803,000000119551908,3,4,"Still getting error message(Unexpected error, must close) from my Bell Security
That was supposed to be corrected.???
lease check out.!",3
243325,01-SEP-11,31-AUG-11,Francisco,,en,174.88.42.78,frankfernandes@bell.net,13075955,000000119548267,3,2,"i was promised a call back from one of your supervisors, John-employee number ex92143. he stated he was going to call me when his shift starts, Thursday 30, 3pm, to assist with conferencing me with the billing dept to ensure i am not charged for the days my internet was unavailable. however to-date i have not receicved any such calls. this was very frustrating and should never have happened. if your staff has promised to fully ensure optimal care has been offered, they should be courteous to follow through. ",2
243326,01-SEP-11,31-AUG-11,Nandhini,,en,76.64.132.100,sn.g1g@sympatico.ca,13087457,000000119551061,1,1,"the technicians, although polite and eager to be of help were of no help in the end. they were not able to resolve the situation. ",2
243327,01-SEP-11,31-AUG-11,Elizabeth,,en,64.231.41.196,timandtina@sympatico.ca,13088479,000000119549650,5,5,"Nothing. However, I will tell you though, of the last 3 cotacts I had with Bell as a company, ( and there is no disrespect meant ) I really enjoyed and appreciated that I spoke with people I could understand ( they spoke english ) and they were extremly helpful and polite. Thank you Judy, Elizabeth and ( I hope I spell this correctly ) Ammer for your exceptional service. With this kind of service, I do not see any reason to leave Bell. Keep up the good work.",5
243328,01-SEP-11,31-JUL-11,Julio,,en,69.157.165.214,pearlp@sympatico.ca,12760583,000000118852925,1,4,"I was extremely frustrated with the service that I received from Bell. The first technician said it was an outdoor issue and would file a report. I am not sure if 1 or 2 more techs came to the house but we were left a note saying that it is an indoor issue and no one was home. I called customer service and was told that the 1st tech did not file a report. A lie as I had been told on my 2nd call that the report was filed & someone wold be coming to fix the problem. I was transferred to service & was told that it was our fault that it was not fixed as we weren't home. Why would be I need to be home if we were told that it is an OUTdoor problem. On the following Friday, a tech came when we were home, said it was an outdoor problem and promptly fixed it. One week without phone service!

Three days later there was no dial tone. I could not book a service call until I knew I was going to be home. I didn't want to take any chance this time. It was another two weeks that the phone did not work. I was one service call away from becoming a Rogers Client.

So ... a total of three weeks with no phone or internet. I would like a response to this e-mail and I want three weeks taken off of my next bill. I expect this to be done for me. If I have to waste more of my time calling billing myself to get this fixed, I will be even more angry & frustrated. Your help with this will be greatly appreciated.

Thank you,
Pat & Tim Beauchamp",1
243329,01-SEP-11,01-SEP-11,Derin,,en,69.156.99.233,karensmith@bell.net,13079307,000000119573760,5,5,,5
243330,01-SEP-11,31-AUG-11,Jason,,en,76.67.18.33,p.mintz@sympatico.ca,13084333,000000119571042,5,5,,5
243331,01-SEP-11,31-AUG-11,Feeroj,,en,65.92.112.90,colettepotvin@bell.net,13073395,000000119562039,3,2,,3
243332,01-SEP-11,01-SEP-11,Melinda,,en,70.54.61.221,dorothy.janhevich@sympatico.ca,13074781,000000119579016,5,5,Hire Canadians as efficient as Melinda instead of giving Canadian jobs to other countries who do not speak properly and always refuse to connect us to a Canadian representative.  Our students graduate and they have no jobs and darn it...Bell Canada hires those out of territory and let's our young people stranded without jobs!  Shame on Bell Canada.  Inspite of global interaction feed our Canadians first and foremost.  Our Canadians need jobs!!,4
243333,01-SEP-11,31-AUG-11,Casey,,fr,184.145.189.73,anne.g@sympatico.ca,13071009,000000119547175,4,4,"Faire la commande ligne sèche, dès achat de iPhone comme ça je n'aurais pas eu interruption de service et aussi dès achat la commade de connexion du iPhone aurait du etre faite",3
243334,01-SEP-11,01-SEP-11,Karina,,en,69.157.50.112,michaelmedford@sympatico.ca,13082195,000000119580159,5,5,"Nothing,the young Lady i spoke was just marvelous,the best customer rep.  It was a very good experience. Thank you.",5
243335,01-SEP-11,31-AUG-11,Atoiya,,en,70.51.15.90,remopace@sympatico.ca,13085617,000000119547916,5,5,so far so good,4
243336,01-SEP-11,31-AUG-11,Jessica,,en,70.29.124.33,margor12@sympatico.ca,13081365,000000119555312,2,1,"Get all your info.  Your treating people and there indiviuals when it was
the whole sympatico system out.",3
243337,01-SEP-11,31-AUG-11,Jeanette,,en,184.148.179.120,marc.robidoux@sympatico.ca,13081237,000000119552284,3,4,my complaint is that i called at the beginning of august to cancel all bell services as we are moving out of the country and i later had to deal with internet service again b/c it wasn't cacelled,2
243338,01-SEP-11,31-AUG-11,Aymen,,fr,69.70.239.86,livasimiry@sympatico.ca,13080531,000000119557071,1,1,Je veux rester aux conditions de Mes Forfaits du Novembre 2010.,1
243339,01-SEP-11,01-SEP-11,Moez,,fr,184.146.246.49,hamelp@sympatico.ca,13076917,000000119578374,5,5,Monsieur Moez a répondu très bien à ma demande et à mes questions. Je le remercie de sa patience. ,5
243340,01-SEP-11,31-AUG-11,Ganesh,,en,74.12.122.135,romandel@sympatico.ca,13086111,000000119570235,4,4,,4
243341,01-SEP-11,31-AUG-11,Edwin,,en,67.68.8.141,rmregehr@sympatico.ca,13085933,000000119566767,4,4,,4
243342,01-SEP-11,01-SEP-11,Marco,,en,184.151.63.204,sharon.voll@sympatico.ca,13087105,000000119580007,5,5,,5
243343,01-SEP-11,31-AUG-11,Abdelalim,,fr,70.29.202.231,leg38@sympatico.ca,13080185,000000119562619,5,5,"Comme je viens de le mentionner, je viens de recevoir un modem que je n'""ai jamais commandé.  Je l""ai refusé a Postes Canada, donc il vous a été retourné. C'est la 2eme fois que ceci arrive.  Celui que vous m""avez fourni, me suffit pleinement. A l""avenir, s.v.p., cessez de m""envoyer des modems et je ne veux pas que le modem me soit facturé.
Pierre Legault    450-667-3043",
243344,01-SEP-11,01-SEP-11,Deepthi,,en,65.94.76.172,peggywatts@sympatico.ca,13084711,000000119578855,2,1,She did not understand what my problem was. My wireless is already connected but she gave me instructions on how to install  the speedstream.  ,
243345,01-SEP-11,31-AUG-11,Aleem,,en,67.71.83.230,devongalway@bell.net,13074355,000000119571926,4,3,,2
243346,01-SEP-11,31-AUG-11,Alvaro,,en,207.164.79.106,jennifer.gallagher@sympatico.ca,13078173,000000119553720,3,3,Fix our services once and for all. We currently have no Internet or phone. Not happy.,2
243347,01-SEP-11,31-AUG-11,Heni,,fr,174.94.79.105,yvon_ouellette@sympatico.ca,13089789,000000119547589,5,5,rien de plus tres tres satisfait,5
243348,01-SEP-11,31-AUG-11,Chenrup,,en,70.31.73.184,drakekh@sympatico.ca,13074855,000000119553427,3,3,Very hard to understand representative,4
243349,01-SEP-11,31-AUG-11,Nix,,en,174.88.123.218,digby3@bell.net,13074515,000000119553001,5,5,Checked with me or/and the service man who installed the modum before sending out requests to have a moodum returned?,5
243350,01-SEP-11,01-SEP-11,Sharadha,,en,74.14.148.17,susanwatson@sympatico.ca,13087931,000000119576832,5,5,Rep was very nice and helpful but her accent was a bit hard to understand at times.,5
243351,01-SEP-11,01-SEP-11,Jose,,en,74.15.46.224,wddoran@sympatico.ca,13089335,000000119580062,5,5,,5
243352,01-SEP-11,01-SEP-11,Helmi,,fr,76.67.207.33,gigilamour7@sympatico.ca,13076411,000000119575908,5,5,Lorsque j'ai parlé à la première personne j'étais insatisfaite des réponses mais après avoir insisté on m'a transferré à Helmi qui a résolu complètement ma demande.Si non je serais parti avec Vidéotron mais comme je suis satisfaite je resterai fidèle à Bell sympatico.,4
243353,01-SEP-11,01-SEP-11,Shoiab,,en,76.66.31.188,alif7@sympatico.ca,13070621,000000119578082,4,4,my call was about some futures like caller idey or call waiting or some other things but they are all expensive so i did not order any things.......,2
243354,01-SEP-11,31-AUG-11,Hourry,,en,69.157.151.122,p-e.sharp@sympatico.ca,13084309,000000119551532,4,3,"My problem was that my internet connection would often cut out and the internet light on the modem would turn red. A technition was sent and installed a box on my phone jack, this improved the situation a great deal, but was not a complete solution, Istill occationally experience a loss of signal.",3
243355,01-SEP-11,31-AUG-11,Katherine,,en,184.145.94.161,borack@sympatico.ca,13072091,000000119564763,4,4,"I wish the internet, mobile & home phone depts were one & the same. This is my 5th call to try & resolve this ongoing problem with a double internet billing. I hope it is finally resolved, if not I will cancel & move on to Rogers. ",3
243356,01-SEP-11,01-SEP-11,Adarsh,,en,24.141.3.206,cruthowsky@bell.net,13073583,000000119575243,1,2,I apparently am without internet access for 3 business days until I receive a new adapter but was not offered any reimbursement for the days I can't use the internet. I am currently looking to switch providers. ,2
243357,01-SEP-11,31-AUG-11,Ahmednur,,en,70.53.72.3,yesnaby@sympatico.ca,13089647,000000119552222,1,3,Your representatives could have listened to the information I was providing and then use it to focus their direction/work. I had to repeat myself numerous times to finally get a partial resolution to my question/issue.,2
243358,01-SEP-11,01-SEP-11,Mariela,,en,70.48.59.168,majellan@sympatico.ca,13081107,000000119579454,5,5,Perhaps unavoidable however the telephone connection could have been much better! The sound that was emanating was as though a helicopter was about to take off!,4
243359,01-SEP-11,01-SEP-11,Robbie,,en,174.88.42.98,louie.koitsopoulos@sympatico.ca,13080675,000000119573926,1,1,"The CSR I spoke with was pleasant enough but once again I feel like Bell has disappointed me again. I made a call into your department on August 15th and was told I would be getting a certain pricing for my internet and lo and behold, what I am receiving now is not what he promised. I am basically only getting $5 less per month off my internet package compared to a new customer. Thanks for the loyalty after 10 years, Bell! ",1
243360,01-SEP-11,31-AUG-11,Aleem,,en,70.54.90.209,sandracharlesbassett@sympatico.ca,13086699,000000119572498,4,4,,
243361,01-SEP-11,03-AUG-11,Alex,,en,64.229.92.202,Trevor_KimKinghorn@bell.net,12788071,000000118936182,5,4,Less hold time on the phone,4
243362,01-SEP-11,31-AUG-11,Mohamed,,fr,184.144.147.127,louise.richer027@sympatico.ca,13080701,000000119561382,5,5,"Je crois que Bell pourrait offrir plus de rabais pour les clients fidèles depuis plusieurs années.
Il semble qu'il faut faire un plainte pour profiter de vos rabais.
Une suggestion serait de nous envoyer vos rabais par courriel au lieu de nous téléphoner.  Merci",5
243363,01-SEP-11,31-AUG-11,Ivan,,en,70.48.93.139,sist@sympatico.ca,13087331,000000119572180,5,4,"my only complaint,and it is not on the same subject,is that it takes too long for me to receive some e-mails.to-day i had an imprtaNT E-0MAIL SENT TO ME. at 11.a.m.I STILL HAVE NOT received it at 3.30.",4
243364,01-SEP-11,31-AUG-11,Leni,,en,70.52.198.73,marcellotarantino@sympatico.ca,13081283,000000119555918,3,3,"Not very efficient.
However your rep that fixed all the problems on Sept 1
was a local person who was very efficient .",3
243365,01-SEP-11,31-AUG-11,Ben,,en,70.29.93.224,mbasso000@sympatico.ca,13081853,000000119553912,4,3,"I sign up for one year contract for one amount and my bill came for another amount. Is is not the customer care repres. fault, but I am looking into changing my account to Roger ASAP as I just sign up for one year and I was told there is a $ 100 penalty fee --I did not sign up for this amount !!!",2
243366,01-SEP-11,01-SEP-11,Salvador,,en,70.50.23.60,edward.talma@sympatico.ca,13075099,000000119577878,3,3,"Tech very friendly, but had some difficulty in communications. I got frustrated and terminated our discussion, indicating I would call back. Called back around 3:15 spoke with another tech and problem was resolved.  Very happy with the second tech's support ",5
243367,01-SEP-11,31-AUG-11,Nandhini,,en,70.31.24.202,ted.m@sympatico.ca,13088257,000000119546644,1,1,Have help staff who speak clear english.  Not only myself but my husband had difficulty understanding what she was tring to tell us to do.,1
243368,01-SEP-11,31-AUG-11,Matthew,,en,64.229.25.33,wesley.jablonski@sympatico.ca,13089379,000000119561842,5,5,At times the reception over the phone was hard to hear.,4
243369,01-SEP-11,01-SEP-11,Sayeeduddin,,en,70.27.105.176,willard4@sympatico.ca,13089417,000000119577232,5,5,,5
243370,01-SEP-11,01-SEP-11,John,,en,184.148.127.57,prscholten@bell.net,13085153,000000119575040,5,5,nothing,5
243371,01-SEP-11,01-SEP-11,Sondes,,fr,76.69.238.109,berechitgaston@sympatico.ca,13071735,000000119575933,5,5,,5
243372,01-SEP-11,31-AUG-11,Philo,,en,74.198.9.231,pietro@sympatico.ca,13084965,000000119557480,1,1,solved my problem. ,1
243373,01-SEP-11,01-SEP-11,Kevan,,en,70.31.63.29,joan.fol@sympatico.ca,13078537,000000119578584,5,4,,5
243374,01-SEP-11,31-AUG-11,Drew,,fr,174.94.90.109,cloutierarmand@sympatico.ca,13073315,000000119550904,5,5,rien,5
243375,01-SEP-11,28-AUG-11,Anthony,,en,65.93.20.63,casilber@sympatico.ca,13042429,000000119477764,4,4,"Informed me about security issues & options now that I have wireless capacity.
Also speedier diagnosis & resolution of the problem (defective modem).",4
243376,01-SEP-11,31-AUG-11,Eric,,en,74.14.89.152,riru@sympatico.ca,13085837,000000119554590,5,5,Not much ,5
243377,01-SEP-11,01-SEP-11,Georges,,fr,70.26.220.8,diane.denis.gig@sympatico.ca,13074437,000000119581331,3,1,"Depuis l'installation de Fibe le 23 août nous n'avons plus l'afficheur téléphonique.  J'ai rapporté le problème le 26 août dernier.  À ce jour, le problème n'est toujours pas résolu et nous ne savons pas ce qui cause problème.  Nous aimerions au moins savoir si le problème sera résolu bientôt ou encore si avec l'installation de Fibe nous devrons attendre à une résolution de problème très longue.  Une réponse à ces questions serait grandement apprécié.",2
243378,01-SEP-11,31-AUG-11,Taoufik,,en,74.15.226.220,zinay@sympatico.ca,13089875,000000119563367,5,5,,5
243379,01-SEP-11,31-AUG-11,Michelle,,en,70.55.184.146,tannieliu@sympatico.ca,13088175,000000119547321,5,5,"Nothing, she is very helpful to find a solution to my issue. I know that customers' complains can sometimes be stressful, but she handles remarkably well. ",5
243380,01-SEP-11,01-SEP-11,Asir raja,,en,74.15.22.171,h.sonwil@bell.net,13076861,000000119577828,5,2,the fault was mine i am 92 have hearing problem even with hearing aids i gave up on task against your agents wishes he was determined to help he is patience itself a wonderful man,5
243381,01-SEP-11,31-AUG-11,Madhu,,en,174.92.137.237,hpcat3@bell.net,13077281,000000119555230,4,4,Speaking better English and without accent.,5
243382,01-SEP-11,31-AUG-11,Jolene,,en,70.31.54.95,nuts.n.bolts@sympatico.ca,13084145,000000119548389,5,5,Nothing -- the customer care person was well-informed and willing to help solve my problem.,5
243383,01-SEP-11,31-AUG-11,Michelle,,en,67.70.196.105,ginabarton@bell.net,13076455,000000119557459,4,4,,4
243384,01-SEP-11,31-AUG-11,Priya,,en,184.147.202.192,dcmcewen@sympatico.ca,13074087,000000119565684,5,5,"See the other call. 
The first call was terrible. The second call resolved the issue in less than a minute. ",3
243385,01-SEP-11,31-AUG-11,Mudilyar,,en,67.71.144.27,mirandy@bell.net,13082445,000000119551192,3,3,Dealing with Bell has become a very complex process.  Although employees are obviously trying their best - and our situation is gradually getting resolved it has been frustrating and is still not fully resolved.  It is especially frustrating that two internet services cannot be merged without losing one of the addresses.  Thise means one person has to give up their internet address and pick a new one.  Also different parts of Bell do not have any idea of other parts.  Overall though people have really tried to help us from your company.  I am sure you are all trying your best,3
243386,01-SEP-11,31-AUG-11,Zy,,en,207.219.69.233,serena_coy@sympatico.ca,13086965,000000119569589,1,3,"Less time on hold without any explanation. Less repetitive questions and better answers to my questions. Overall I am fed up with Bells poor client services, dishonest fees and contracts that offer little customer choice . I am in the process of closing all my bell accounts after 20+ years as a loyal customer.",1
243387,01-SEP-11,31-AUG-11,Haythem,,fr,70.55.138.3,paul-andre.quintin@sympatico.ca,13084563,000000119557601,5,4,J'aimerais que Bell me fournisse les rabait disponible en tout temps dans mon courriel pour réduire nos coût d'utilisation comme ca ont se sentirait important comme clients .,5
243388,01-SEP-11,31-AUG-11,Malko,,en,69.159.72.117,harrcarl@sympatico.ca,13076969,000000119555187,3,4,"I was placed on ""hold"" too long while the call was referred to someone to talk to me about packages and pricing. I hung up after a long wait.",2
243521,01-SEP-11,31-AUG-11,Jeanette,,fr,74.56.32.254,georgesetberthe@sympatico.ca,13076301,000000119561942,2,1,,1
243522,01-SEP-11,01-SEP-11,Jean-Raynaud,,fr,76.67.149.77,jmlafreniere@bell.net,13078463,000000119578559,5,5,,5
243523,01-SEP-11,26-AUG-11,Marco,,en,174.89.234.99,seymour.rimer@sympatico.ca,13031859,000000119447076,5,5,I get very good service from Bell. Thanks.,5
243524,01-SEP-11,31-AUG-11,Devin,,en,70.26.13.87,garryhogan@sympatico.ca,13076159,000000119569445,4,4,,4
243525,01-SEP-11,01-SEP-11,Michelle,,en,76.66.89.57,soneil21@sympatico.ca,13087505,000000119574180,1,1,GET SOMEONE WHO I UNDERSTAND AND KNOWS WHAT THERE DOING.,3
243526,01-SEP-11,31-AUG-11,Ines,,fr,174.92.183.199,mcousture@bell.net,13081939,000000119546854,3,2,"J'ai téléphoné 2fois pour faire enlever le 40 gig supplémentaire ,la première fois le 27 aout et la deuxième fois le 31 aout et ce n'est toujours pas règlé!!Il reste encore 3,87 gig de supplémentaire !",4
243527,01-SEP-11,31-AUG-11,Larissa,,fr,70.29.245.139,jean.lege@sympatico.ca,13078053,000000119550271,1,1,Ne pas me laisser en plan sans avoir réglé mon probleme,3
243528,01-SEP-11,29-AUG-11,Edwin,,en,70.50.105.167,jackandlily.shigetomi@sympatico.ca,13050835,000000119494414,5,4,Everything was just fine.  The El Salvador rep. was very easy to understand.  Hardly had an accent & very pleasant.,4
243529,01-SEP-11,01-SEP-11,Melissa,,en,76.67.25.26,c.muraska@sympatico.ca,13072409,000000119581413,5,5,"nothing,she was absolutely wonderful and very kind to me as i am aware that i am not comfortable on the computer",5
243530,01-SEP-11,01-SEP-11,Adnene,,fr,70.55.118.186,groca001@bell.net,13076727,000000119577024,5,3,"Dans le présent cas, c'est moi qui ai fait erreur et j'ai d¸u rappeler le service de Bell quelques instants plus tard. L'employé a donné un très bon service.

Merci",5
243531,01-SEP-11,31-AUG-11,Madhu,,en,65.93.43.239,epselon@sympatico.ca,13075307,000000119565117,5,5,,4
243532,01-SEP-11,31-AUG-11,Raza,,en,65.95.209.120,bramwellfm@bell.net,13072133,000000119572850,4,4,"Nothing; this Tech. knew what he was talking about.",4
243533,01-SEP-11,20-AUG-11,Med Bilel,,fr,70.52.10.198,sun-ky@sympatico.ca,12965341,000000119306819,4,4,,5
243534,01-SEP-11,31-AUG-11,Luis,,en,174.88.201.30,fklenk@sympatico.ca,13075769,000000119569498,5,5,I was very impressed and really other than coming to my door right away to do the repairs everyone did well.,5
243535,01-SEP-11,31-AUG-11,Madhu,,en,67.70.77.203,wheel-her@sympatico.ca,13089405,000000119567645,5,4,Absolutely nothing,5
243536,01-SEP-11,31-AUG-11,Venkatesh,,en,174.88.13.33,rambooks@sympatico.ca,13085379,000000119555840,1,1,Fixed the problem which was orginally reported on Mon Aug 29th and was told it would be fixed within 48 hours!!!!!,1
243537,01-SEP-11,31-AUG-11,Mithun,,en,70.55.103.198,dennis.english@sympatico.ca,13074289,000000119571515,1,1,"Actually fix the problem; Agent was fine; said he would have tech check line; don't know if that was done; your wait queue time estimate sucks",1
243538,01-SEP-11,01-SEP-11,Yathreb,,fr,65.92.250.135,gilles.carrier@sympatico.ca,13076421,000000119578312,5,4,,5
243539,01-SEP-11,31-AUG-11,Michael,,en,70.29.1.175,shirley.thornbury063@sympatico.ca,13087221,000000119556397,3,4,"After my call onMonday Aug 29. I was not
told I would be mailed a new modem, and
that is why I had to call back Aug 31, to confirm.
",4
243540,01-SEP-11,31-AUG-11,Amine,,fr,70.52.104.18,andre.rousseau@bell.net,13070835,000000119569941,4,3,Une erreur de programmation c'est produit et on m'a enlevé mon équipement internet sur ma ligne. Cela ne devrait pas se produire et j'ai appris que je n'avais pas la bonne vitesse internet et je fonctionnait à basse vitesse depuis mon abonnement et je demande une réduction de ma facture pour ce fait et la perte de service pendant 5 journées depuis une semaine.,3
243541,01-SEP-11,31-AUG-11,Celina,,en,174.93.42.235,seiffertsawmill@sympatico.ca,13086943,000000119547010,5,5,Let me talk to a call centre based in Canada,4
243542,01-SEP-11,22-AUG-11,David,,en,184.151.63.157,donaldg@sympatico.ca,12975755,000000119354968,1,1,"contact person struggled to understand information I was giving him such as phone number, my name and the problem I was describing. He put me on hold several times to go and seek resources. Ended up claiming he could not help",2
243543,01-SEP-11,30-AUG-11,Katelyn,,en,174.95.218.235,t.roddy@sympatico.ca,13068613,000000119541719,5,5,"Let me talk to her first,would have saved me a lot of frustration. She was great to deal with.",5
243544,01-SEP-11,22-AUG-11,Gautham,,en,204.101.237.196,donaldg@sympatico.ca,12975757,000000119335462,5,4,contact person was competent and was eager to resolve the problem however a hardware problem in my system prevented going further I believe resolution would have successful otherwise,5
243545,01-SEP-11,31-AUG-11,Shawn,,en,70.51.239.43,mcpat43@sympatico.ca,13081941,000000119563560,4,4,,4
243546,01-SEP-11,31-AUG-11,John,,en,67.70.201.96,kpaag@sympatico.ca,13079753,000000119572773,5,5,,5
243547,01-SEP-11,28-AUG-11,Pradheep Kumaar,,en,70.52.173.59,pgilling@sympatico.ca,13045689,000000119482844,4,5,We seem to have to reset our internet too often. Please maintain a better service.,4
243548,01-SEP-11,31-AUG-11,Mahesh,,en,184.144.73.129,goldenhands@sympatico.ca,13076583,000000119553152,3,4,the delivery could have been quicker,4
243549,01-SEP-11,28-AUG-11,Alvaro,,en,174.89.60.173,jul_ian@sympatico.ca,13044265,000000119479340,5,5,,5
243550,01-SEP-11,29-AUG-11,Vijay,,en,69.159.13.124,guy1960@sympatico.ca,13050417,000000119501831,4,4,Too much noise in the background which makes it very hard for us to understand what the technician is telling us to do.,5
243551,01-SEP-11,29-AUG-11,Mohamed,,fr,184.144.238.59,michel.roy059@sympatico.ca,13052975,000000119505678,4,4,,4
243552,01-SEP-11,29-AUG-11,Med walid,,fr,184.144.238.59,michel.roy059@sympatico.ca,13052977,000000119506062,4,4,,4
243553,01-SEP-11,31-AUG-11,Casey,,en,184.146.131.254,r.guthrie@bell.net,13085249,000000119558678,4,5,,5
243554,01-SEP-11,25-AUG-11,Ousmane,,en,70.27.121.191,jackie_garry@sympatico.ca,13016444,000000119426283,3,3,"I have been a customer for 45 years, never had to have a contract but have one now. I will be finding new service when this contract ends. Im feed up with phone calls from Bell after hours & at supper hours. the emplyees can NOT speek fluent English & mumble along to the point were one says yes then find out your bill just went up 20 or 30 dollars. to me this is not the way to do busness & if you can't or won't learn our English then you should not be working with the public.  My phone bills from 1970 to just a few yrs ago where well over the hundred dollars. in 45 yrs I have spent a small fortune. I have no use for rogers they are legulised thiefs & bell is not getting any better. I have lived without TV for 8yrs But I do have a cell phone at a cost of $100.00 a year. 
as you can see Im not a happy customer any more
G outure 
",2
243654,01-SEP-11,31-AUG-11,Nicholas,,en,69.159.21.121,bmkapadia@bell.net,13072003,000000119572640,5,5,NA,5
243655,01-SEP-11,30-AUG-11,Joan,,en,99.227.149.178,hanne5@sympatico.ca,13061185,000000119520251,5,5,Nothing.,4
243656,01-SEP-11,31-AUG-11,Inobel,,en,64.231.98.37,aaspeck@sympatico.ca,13070213,000000119556161,1,2,Don't always blame computer for any issues that are occuring.  Was told to have a technician repair computer so that internet would work.,2
243657,01-SEP-11,31-AUG-11,Thomas,,en,69.156.56.111,lindan@sympatico.ca,13080425,000000119552566,5,5,Transfer my call directly to the Loyalty department,5
243658,01-SEP-11,31-AUG-11,Hema,,en,76.65.18.115,lindsay.kernohan@sympatico.ca,13080431,000000119568510,3,4,I had an additional inquiry regarding linking my Bell iPhone to my Sympatico email account but the rep said she could not help me with this.,4
243659,01-SEP-11,31-AUG-11,Ramzi,,fr,70.53.143.127,nicole.morin1@bell.net,13083257,000000119572946,4,4,,5
243660,01-SEP-11,31-AUG-11,Zaccheus,,en,174.93.40.207,frivalts@sympatico.ca,13076005,000000119567077,5,5,nothing,5
243661,01-SEP-11,31-AUG-11,Fodie,,en,70.29.67.15,davidperry18@sympatico.ca,13074031,000000119568508,4,4,,5
243662,01-SEP-11,01-SEP-11,Houda,,fr,174.92.179.89,mikeparadis@sympatico.ca,13082395,000000119575901,5,5,Rien....Tout était parfais !!!,5
243663,01-SEP-11,31-AUG-11,Sam,,en,70.24.165.64,dan.salvaitis@sympatico.ca,13073789,000000119565429,2,1,SENT ME THE E-MAILED THAT HE SAID HE WOULD SEND.,2
243664,01-SEP-11,31-AUG-11,Hassan,,en,70.27.112.148,starshine1@bell.net,13087713,000000119557148,5,5,I was very pleased with the service given!   Great Job!!,5
243665,01-SEP-11,31-AUG-11,Ousmane,,fr,70.48.157.46,cg3189@bell.net,13072859,000000119555397,3,1,on me charge trop ce mois  de juillet a aout on m as dit le mois passe que j ourais pas de surcharge on me dit de le paYER CE MOIS CI ET DE RAPPELER FIN SEPTEMBRE ON V AS VOIR A LE REMEDIER JE N AI PAS JUSTE CA APPELER BELL POUR REGLER MES PROBLEME CA ARRIVE TROP SOUVENT JE VAIS ALLER VOIR AILLEUR POUR ICI AU CHALET ET BOUCHERVILLE,2
243666,01-SEP-11,31-AUG-11,Bedre,,en,65.92.112.64,marran.mason@sympatico.ca,13081633,000000119549196,4,4,This was the most pleasant experience I have ever had with the help desk - Smitha is to be congratulated for her professionalism and all around niceness.  I really felt she was trying her best to assist me with my problem.,4
243667,01-SEP-11,31-AUG-11,Durga,,en,174.94.51.233,johndaniels82@sympatico.ca,13078728,000000119549785,4,4,,5
243668,01-SEP-11,01-SEP-11,Srinivasan,,en,76.66.125.131,autumn2010@bell.net,13071329,000000119579998,2,2,"the person was hard to understand,spoke very low and by the time it took him , I finally resolved it myself.",3
243669,01-SEP-11,31-AUG-11,David,,en,64.231.86.140,rileyboy07@bell.net,13085821,000000119547692,4,4,"The lady I talked to did nothing that 
would help me.
I phoned back and talked to Brian. He did an excellent job fixing my problem.
Many Thanks to Brian, as I had a very
stressful day trying to get my e-mail
address fixed up.",5
243670,01-SEP-11,31-AUG-11,Feeroj,,en,66.135.97.34,johnd.wood@sympatico.ca,13078723,000000119564420,1,1,"Because my concern pertained to changing the dynamically assigned IP address for my system on the network to address the mandated protocol required by my employer (the federal government) in the format 192.168.x.y, where bell assigns x = 1 or 2, to x = 0 or 3, in order to have access to my federal office's VPN server, I needed to speak to a specialist who clearly understands how to correct this. This operator was the second one in a row - the first dropped me off the line after explaining this all in detail - and I wanted to get directly to such a specialist. All he wanted to to do was explain that I could NOT do this. This was a totally unacceptable response - all he did finally was to put me on hold for half an hour. Then I hung up. Nothing was resolved. ",2
243671,01-SEP-11,31-AUG-11,Philip,,en,174.91.55.32,ronald1@sympatico.ca,13086139,000000119560232,,,see survey #3,
243672,01-SEP-11,31-AUG-11,Jean Paul,,fr,24.54.61.214,jp.lafreniere2@sympatico.ca,13078915,000000119572633,4,2,Il semble que le problème provienne de la page Bell et non de la façon d'y accéder.,5
243673,01-SEP-11,31-AUG-11,Feeroj,,en,174.91.55.32,ronald1@sympatico.ca,13086141,000000119559917,,,see survey #3,
243674,01-SEP-11,29-AUG-11,Patrick,,fr,174.95.234.32,jc.st@sympatico.ca,13050955,000000119496441,5,,ligne gui griche a tous les jours depuis environ une annee,
243675,01-SEP-11,31-AUG-11,Stephane,,fr,70.30.177.201,gillesguerin@sympatico.ca,13076429,000000119567397,5,5,Rien de plus.,5
243676,01-SEP-11,01-SEP-11,Moez,,fr,70.55.118.186,groca001@bell.net,13076725,000000119577696,5,5,,5
243677,01-SEP-11,31-AUG-11,Brenda,,en,142.162.178.99,ccdd06@bell.net,13072751,000000119557999,3,3,"Its nothing to do with the last Customer Rep. I shouldn't have to call Bell every time they make a change to my account.
They call up with a better service or additional feature saying the will not be an extra charge and then there is one. Not happy wasting my time for hours in the last year with bell services. will be looking for a new service provide for all bell service once back in Ontario. I find it quite expensive for what i get. I hope there will be someone checking my account a find away to save me some more money. and less time talking with reps to solve problems bell creats. ",2
243678,01-SEP-11,31-AUG-11,Mahender,,en,76.71.216.55,connie.mastropaolo@sympatico.ca,13073443,000000119547435,5,4,We should have been informed about the problem in advance. I should have a credit for my lost time. ,4
243679,01-SEP-11,31-AUG-11,Jose,,en,174.93.66.34,j.ivano@bell.net,13077607,000000119558351,5,5,He did best job he could.Thank you.,5
243680,01-SEP-11,12-AUG-11,Gloria,,en,64.231.227.131,dcbold5@sympatico.ca,12881829,000000119133416,,,,4
243681,01-SEP-11,31-AUG-11,Tony,,en,70.27.60.77,dmcgeachie@bell.net,13074595,000000119563111,4,5,Nothing Nestor handled it great,5
243682,01-SEP-11,31-AUG-11,Marc,,en,65.93.44.228,frumpies9735@bell.net,13076011,000000119570068,1,1,not crash my PC and tell me it is my fault it crashed,2
243683,01-SEP-11,01-SEP-11,Gabriel,,en,70.27.60.77,dmcgeachie@bell.net,13074597,000000119576375,4,5,it was good,5
243684,01-SEP-11,31-AUG-11,Liz,,en,174.92.76.66,ErichandBarbara@bell.net,13069825,000000119563927,5,4,,4
243685,01-SEP-11,31-AUG-11,Katherine,,en,74.198.9.190,jmaddock85@bell.net,13078435,000000119557850,5,5,,5
243686,01-SEP-11,31-AUG-11,Temsu,,en,70.52.174.99,jober@sympatico.ca,13078573,000000119548428,5,5,"nothing, I was very pleased",5
243687,01-SEP-11,29-AUG-11,Dilli,,en,65.95.131.105,bev.mcintyre@sympatico.ca,13047925,000000119506072,4,4,,4
243688,01-SEP-11,21-AUG-11,Sarah,,en,64.228.158.194,lorraine7@sympatico.ca,12969571,000000119323227,4,3,"she was very helpful.  just got  a  mac and i was missing info, which she pointed out to me",4
243689,01-SEP-11,31-AUG-11,William,,en,70.53.30.13,aboisvert5@sympatico.ca,13070255,000000119572571,4,4,"It was not related to the CCR, but rather a problem with the Bell signal which I was advised would resolve this morning and it did.  I was very displeased at having no service for 4 days and will take this up with the folks in billing.  Thank you.",4
243690,01-SEP-11,31-AUG-11,Ajay,,en,174.92.88.211,madjidfamili@sympatico.ca,13081055,000000119549023,4,4,,5
243691,01-SEP-11,31-AUG-11,Shobha,,en,69.158.27.28,penn_lewis@sympatico.ca,13084733,000000119561732,1,1,"respond clearly, concsiely with prompt tranfer - a 15 + minute wait on hold for technical support is neiother timely, efficient or customer friendly.",3
243692,01-SEP-11,29-AUG-11,Rym,,fr,67.68.107.197,line.courcy@sympatico.ca,13052157,000000119504509,2,2,"Le diagnostic de Bell fut que ma carte internet était défectueuse.
Après 3 jours sans internet (que je paie même si il ne sert pas) et une vérification par un informaticien dans une boutique spécialisée pour me faire dire que mon ordinateur était en bon état et que ma carte internet ne faisait pas défaut.Coût du travail $50.00
Au retour à la maison avec mon ordi, je l'ai rebranché et faire simplement ce geste en fût assez pour régler le problème, chose qui aurait pu être conseiller par votre conseillère.
Cela m'aurait éviter ces frais qui n'ont pas été nécessaires.
Cette conseillère n'avait vraiment pas sûre d'elle.
Ne me répondez pas pour me dire que vous êtes désolé, le mal est fait... 
",2
243693,01-SEP-11,31-AUG-11,Martine,,en,70.54.133.64,larrob@sympatico.ca,13080015,000000119561376,1,3,"HAVE YOUR SUPPORT STAFF IN CANADA.  OUTSOURCING TO ASIA AFFECTS THE BOTTOM LINE FOR BELL CANADA BUT FRUSTRATES LONG TIME BELL CUSTOMERS.  AFTER MY LAST FEW ENCOUNTERS WITH BELL AND THEIR SUPPORT PEOPLE I AM SERIOUSLY THINKING ABOUT CHANGING MY SERVICE PROVIDER FOR BOTH MY HOME PHONE LINE AND INTERNET BECAUSE YOU END UP BEING ON THE PHONE WITH THESE SO CALLED ""EXPERTS"" FOR HOURS ON END AND I DONT HAVE THAT KIND OF TIME TO WASTE.  37 YEARS WITH THE BELL BUT THE BELL NO LONGER HAS A MONOPOLY ON PHONE AND INTERNET SO THEY WILL BE LOSING A LOT OF CUSTOMERS.",1
243694,01-SEP-11,31-AUG-11,Amir,,fr,174.95.184.78,dagenaisd@sympatico.ca,13073749,000000119554116,5,5,,5
243695,01-SEP-11,31-AUG-11,Justin,,en,174.92.112.237,mattjanssen@bell.net,13081787,000000119564993,5,5,,5
243696,01-SEP-11,31-AUG-11,Amy,,en,65.92.112.64,marran.mason@sympatico.ca,13081631,000000119550897,4,4,I wish my internet was faster but it is not to be!  Amy was very pleasant & understanding.,4
243697,01-SEP-11,31-AUG-11,Karina,,en,70.26.20.136,clive.petersen@sympatico.ca,13073301,000000119546906,,2,The problem was with the line outside my house. When a new fibre optic (I think)line was put in our area - someone didn't hook it up correctly. So I had no telephone or internet for a day and half.Your rep Karina couldn't do anything for me. I had already contacted the Telephone service number the day before.I can say that the tech who came(Mike B522313) was excellent - fixed the problem and explained what the problem was.,4
243698,01-SEP-11,31-AUG-11,Gloria,,en,70.27.84.38,dpatriquin@sympatico.ca,13074831,000000119548714,5,,"Today is first day not annoyed by ""Deal Getters"". Hopefully no more in future.
Thank you.",5
243699,01-SEP-11,31-AUG-11,Darwin,,en,69.156.99.154,tlfern@sympatico.ca,13088529,000000119548780,5,5,nothing!,5
243700,01-SEP-11,31-AUG-11,Timothy,,en,70.54.133.64,larrob@sympatico.ca,13080019,000000119560575,1,3,DONT YOU GET THE MESSSAGE???  BELL IS NO LONGER WORKING FOR ME. AS A COMPANY THEY ARE ONLY INTERESTED IN THEIR PROFIT MARGINS (HENCE THE OUTSOURCING TO THIRD WORLD COUNTRIES)SO WHY SHOULD I REMAIN A CUSTOMER WITH A COMPANY WHO DOES NOT CARE ABOUT THEIR LONG TERM CLIENTS WHO HAVE BEEN WITH THEM FOR YEARS.,1
243701,01-SEP-11,31-AUG-11,Shariff,,en,70.49.249.216,bobzr1corvette@sympatico.ca,13072047,000000119571028,5,5,I have nothing bad to say about this service call - it was quick and representative was courteous and very patient.,4
243702,01-SEP-11,31-AUG-11,Maimouna,,en,70.27.233.171,raj.vyas@sympatico.ca,13085357,000000119550555,1,1,STOP NICKEL & DIMING YOUR CUSTOMERS AND START APPRECIATING THE BUSINESS THEY HAVE GIVEN YOU WITH MULTIPLE PRODUCTS AND SERVICES OVER THE PAST 20 YEARS,1
243703,01-SEP-11,30-AUG-11,Alex,,en,76.69.5.163,glanzon@sympatico.ca,13060929,000000119543244,5,5,,5
243704,01-SEP-11,31-AUG-11,Sam,,en,70.49.118.101,doncollis@sympatico.ca,13074723,000000119571440,5,5,,5
243705,01-SEP-11,31-AUG-11,Xenia,,en,70.50.196.28,findrt@sympatico.ca,13075723,000000119571801,5,4,It would be nice to talk to someone in Canada.A little slow to hook up my new computer.,3
243706,01-SEP-11,01-SEP-11,Dilli,,en,174.94.16.23,don.bouch@sympatico.ca,13074685,000000119578695,5,5,,5
243707,01-SEP-11,29-AUG-11,Shawn,,en,70.49.2.94,smmueller@sympatico.ca,13055067,000000119490693,4,4,"

Keep a closer look at my monthly bill!",4
243708,01-SEP-11,31-AUG-11,Anthony Florence,,en,74.13.212.137,hutman@sympatico.ca,13077347,000000119549929,5,5,,3
243709,01-SEP-11,31-AUG-11,Adnen,,fr,174.92.167.55,ertipwosg@sympatico.ca,13075395,000000119572320,4,4,,4
243710,01-SEP-11,31-AUG-11,William,,en,70.50.91.84,shelly.beckingham@sympatico.ca,13087165,000000119552145,5,5,,4
243711,01-SEP-11,31-AUG-11,Kais,,fr,69.157.94.147,johanne.simard@bell.net,13078663,000000119570305,5,5,,5
243712,01-SEP-11,31-AUG-11,Adam,,en,174.94.39.172,jjshannon@sympatico.ca,13078375,000000119561126,5,5,,5
243713,01-SEP-11,01-SEP-11,Dorsaf,,fr,76.67.160.232,toupiee@bell.net,13088643,000000119573814,4,,"J'appelais parce qu'il y a beaucoup de grésil sur ma ligne téléphonique. Comme j'ai internet avec vous, la dame fut très gentille et j'avais fait ce qu'elle m'a dit. Elle m'a mise encommunication avec une autre personne qui m'enverra de nouveaux filtres. Quand j'aurai les nouveaux filtres, je saurai alors si le problème est résolu!",2
243714,01-SEP-11,01-SEP-11,Rahma,,fr,70.55.114.225,patrick-mccarthy@sympatico.ca,13084511,000000119578968,3,2,"Mon internet haute vitesse n'a jamais vraiment marché correctement et ce n'est pas la faute de votre conseiller aujourd'hui. J'ai fermé la ligne parce que j'ai été frustré moi même et je m'excuse pour mon comportement . Je m'attend que mon internet haute vitesse fonctionne MERVEILLEUSEMENT BIEN EN TOUT TEMPS, ",2
243715,01-SEP-11,31-AUG-11,Melinda,,en,174.95.44.237,cdshulman@sympatico.ca,13072793,000000119557088,5,5,"I did the online cancellation and was waiting for a call back, as i did get a confirmation. there was no call back and I had to do the calling. but the agent was great...",4
243716,01-SEP-11,29-AUG-11,Vladimir,,en,70.53.31.150,bhicks@bell.net,13057765,000000119503083,1,1,Tell me why I am not able to receive or send email out I am a NEW customer and am not satisfied  I left Cogeco to go toBell I want to SPEAK to the person who sold me this Agent6046668,1
243717,01-SEP-11,31-AUG-11,Marvin,,en,74.15.101.243,dodge_rt76@sympatico.ca,13074635,000000119562843,1,1,i pay for my service....and do not have service available when i need to use it ........in and out ,
243555,01-SEP-11,31-AUG-11,Ricardo,,en,174.89.131.155,b_nandy@sympatico.ca,13071437,000000119555605,3,2,"I had to call more than 3 times to sort out the issue at bells's end. First two times, the bell support person was incompetent. Finally today evening got someone who thinks logically. Total wasted time 6 hours and poor internet connection for last 3 days. Bell should refund service charge for these days. I am long time Sympatico customer and the support got poorer over the year.",3
243556,01-SEP-11,31-AUG-11,Matthew,,fr,69.159.90.170,nancy_dino@sympatico.ca,13083017,000000119571117,5,5,rien,4
243557,01-SEP-11,31-AUG-11,Donna,,en,69.157.227.43,shadow_5@sympatico.ca,13087035,000000119553949,2,2,,3
243558,01-SEP-11,31-AUG-11,Wayne,,en,69.156.179.173,renim@sympatico.ca,13085653,000000119567385,5,5,,4
243559,01-SEP-11,31-AUG-11,Mohamoud,,fr,69.159.159.64,pelican6@sympatico.ca,13084719,000000119569510,3,2,"Des explications plus détaillées et clairs.
Je devrai malheureusement rappeler...",3
243560,01-SEP-11,31-AUG-11,Brett,,en,69.157.227.43,shadow_5@sympatico.ca,13087033,000000119554748,5,5,,4
243561,01-SEP-11,25-AUG-11,Justin,,en,74.13.35.28,risnor@sympatico.ca,13020997,000000119419115,3,3,"I was disconnected during a transfer ... and had to call back.  It's not like you don't know who was on the other end, and as a courtesy it would be nice if you called instead of me going through the whole 'drill' again.",2
243562,01-SEP-11,31-AUG-11,Duncan,,en,70.52.158.18,chris.robinson123@sympatico.ca,13073075,000000119550913,5,5,nothing,5
243563,01-SEP-11,30-AUG-11,Louie,,en,76.67.64.96,mark.deguire@sympatico.ca,13064355,000000119536770,5,5,none,5
243564,01-SEP-11,29-AUG-11,Mario,,fr,174.92.227.246,mauriceleblanc@sympatico.ca,13064529,000000119505444,2,2,,3
243565,01-SEP-11,24-AUG-11,Hechmi,,fr,184.145.217.129,emmanuel9@sympatico.ca,13002851,000000119389665,3,3,,4
243566,01-SEP-11,31-AUG-11,Sudheer,,en,70.26.56.3,ds7@sympatico.ca,13074877,000000119550446,1,1,"give better service---main line was to be fixed months ago-still not repaired,as a result we are having nothing but computer trouble--oor bill with our computer tech is horrendous",1
243567,01-SEP-11,31-AUG-11,Kayla,,en,70.29.45.72,dianefoley@sympatico.ca,13074461,000000119567048,4,5,Left on phone for 15 min. waiting to hear from a supervisor.  Hung up and started all over again.,3
243568,01-SEP-11,31-AUG-11,Shoiab,,en,69.156.57.229,lanarkfiddler@sympatico.ca,13079959,000000119548854,1,1,"I couldn't understand what He was saying all the time . he talked too fast , didn;t listen to what I was trying to explain to him  , kept asking me if there was someone smarter in the house  I didn't get anything resolved with the problem with my e-mail  . If I didn't feel stupid before I sure do now  . I'm paying too much for service like that      Mrs.  McPhee",1
243569,01-SEP-11,01-SEP-11,Mike,,en,65.92.151.170,george.wong@bell.net,13076287,000000119575884,4,4,nothing,5
243570,01-SEP-11,31-AUG-11,Anne-Marie,,en,70.49.108.214,roberts.jennifer@sympatico.ca,13086027,000000119571120,5,5,Nothing,5
243571,01-SEP-11,11-AUG-11,Stephen,,en,70.30.85.162,lynn.macgyver@bell.net,12874351,000000119116444,3,5,Know where my connection was on my building,3
243572,01-SEP-11,31-AUG-11,Abie,,en,70.24.165.64,dan.salvaitis@sympatico.ca,13073791,000000119563272,4,4,THIS IS THE THIRD TIME I AM CALLING ABOUT THE SAME ISSUE. IS IT RESOLVED?,3
243573,01-SEP-11,30-AUG-11,Dheeraj,,en,70.49.30.209,webbh@bell.net,13069323,000000119543998,5,5,Change your automated service to not ask me for my 10 digit phone number,5
243574,01-SEP-11,01-SEP-11,Jerome,,en,174.95.241.211,ronpearce@bell.net,13086177,000000119576355,5,5,,5
243575,01-SEP-11,01-SEP-11,Cecile,,en,174.95.241.211,ronpearce@bell.net,13086179,000000119580288,3,2,,5
243576,01-SEP-11,31-AUG-11,Chandler,,en,174.91.175.199,cbrogo03@bell.net,13072735,000000119547417,5,5,,5
243577,01-SEP-11,01-SEP-11,Marlin J.,,en,70.29.127.245,marlene.cobbledick@sympatico.ca,13081611,000000119577077,4,4,,5
243578,01-SEP-11,22-AUG-11,Mustapha,,fr,65.94.24.51,yves.dion@sympatico.ca,12986655,000000119355609,3,4,,5
243579,01-SEP-11,29-AUG-11,Dilip,,en,74.12.191.148,lindatrumble@sympatico.ca,13052155,000000119518655,1,3,,1
243580,01-SEP-11,31-AUG-11,Andrew,,en,184.151.63.193,derek.longman@bell.net,13074305,000000119547902,1,1,Deliver the service we were told we would receive upgrading to the new Internet Service.,1
243581,01-SEP-11,31-AUG-11,Nabil,,fr,70.30.210.130,ronca@sympatico.ca,13086149,000000119572181,3,3,Moins  d'attente au télephone et a la premiere visite du teck mieux cerner le probleme et ainsi éviter perte de temps a tous ,4
243582,01-SEP-11,31-AUG-11,Aquiles,,en,174.92.12.54,donflo5@sympatico.ca,13074729,000000119568146,4,4,Had a little bit of trouble understanding the language,4
243583,01-SEP-11,31-AUG-11,Hugo,,en,174.91.73.199,jwhanley@sympatico.ca,13079139,000000119569707,5,5,,5
243584,01-SEP-11,31-AUG-11,Martine,,en,70.54.133.64,larrob@sympatico.ca,13080017,000000119549393,1,2,"GET PEOPLE WHO SPEAK ENGLISH FLUENTLY AND ALSO HAVE ENOUGH STAFF SO THAT YOUR CUSTOMERS DON'T HAVE TO BE ON THE PHONE FOR A MINIMUM OF AN HOUR JUST TO HAVE A PROBLEM RESOLVED.
",1
243585,01-SEP-11,31-AUG-11,Joan,,en,69.158.27.28,penn_lewis@sympatico.ca,13084735,000000119561686,1,1,"Agentafter brief check of program & setup put on hold for technical support. As a semi-retired, but still active person working as a concierge & consultant in tourism 7 hospitality the delay is not acceptable.",3
243586,01-SEP-11,31-AUG-11,Eya,,fr,70.26.197.200,th.remillard@sympatico.ca,13088317,000000119561947,5,5,"tout a été fait avec courtoisie,je suis entièrement satisfaite.merci",5
243587,01-SEP-11,31-AUG-11,Melinda,,en,184.151.63.235,georgerobitaille@sympatico.ca,13076295,000000119546930,5,5,Not aware of any thing.,4
243588,01-SEP-11,30-AUG-11,Jay,,en,69.156.88.179,coach2@bell.net,13058829,000000119525079,5,5,I can think of nothing that could have better better done.,5
243589,01-SEP-11,31-AUG-11,Emely,,en,65.95.4.98,charles.foster@sympatico.ca,13072935,000000119565893,3,4,,4
243590,01-SEP-11,01-SEP-11,Jihene,,fr,174.89.227.93,helenelandry@bell.net,13077101,000000119578964,4,3,"Que tout soit réglé mais il a subsisté un problème pour l'inscription à mon compte Bell.  Toutefois, la configuration de Outlook a été réussie.",4
243591,01-SEP-11,31-AUG-11,Benazir,,en,67.42.171.210,nfitzgerald@bell.net,13083181,000000119572282,5,4,,4
243592,01-SEP-11,31-AUG-11,Suraj,,en,70.29.20.133,mike.cameron@bell.net,13082357,000000119565538,5,5,,5
243593,01-SEP-11,29-AUG-11,Nesrine,,fr,69.159.131.141,laurierrenaud@sympatico.ca,13052003,000000119494071,3,4,Diminuer le temps d'attente...  Me semble qu'un répondeur automatique pourrait nous rappeler quand un employé serait disponible... ,3
243594,01-SEP-11,31-AUG-11,Deepak,,en,174.89.253.254,ruger@bell.net,13086337,000000119546997,4,4,,5
243595,01-SEP-11,31-AUG-11,Med Hedi,,fr,70.51.6.113,boisjoli7@sympatico.ca,13072051,000000119555620,5,5,Excellent service de la personne qui m'a répondu.,4
243596,01-SEP-11,31-AUG-11,Sukumar,,en,65.95.209.120,bramwellfm@bell.net,13072131,000000119571596,1,1,"Be more knowledgeable on the topic of installing
wireless on PC.",3
243597,01-SEP-11,31-AUG-11,Yves,,fr,70.55.101.56,dianemiville@sympatico.ca,13074475,000000119556960,5,5,,5
243598,01-SEP-11,13-JUL-11,Walid,,fr,70.52.10.198,sun-ky@sympatico.ca,12587349,000000118468427,4,4,,5
243599,01-SEP-11,31-AUG-11,Abdulkarim,,fr,70.55.101.56,dianemiville@sympatico.ca,13074477,000000119550092,5,5,,5
243600,01-SEP-11,31-AUG-11,Etienne,,en,70.26.43.121,justebev@sympatico.ca,13079109,000000119553446,4,4,"They always want to change my password for email. I have chosen one password I can remember & I dont like being confused with crazy passwords e.g. E2KBfryk, what's up with that?",5
243601,01-SEP-11,31-AUG-11,Martin,,en,174.88.13.33,rambooks@sympatico.ca,13085381,000000119562414,1,1,FIX THE PROBLEM...your people are RUDE!!!! The problem was caused at Bell's end. It has been 96 hours since I first notified Bell of this problem and STILL NOT FIXED!!!,1
243602,01-SEP-11,22-AUG-11,Duncan,,en,70.29.235.126,camperdonald@sympatico.ca,12974233,000000119329549,3,2,speed up the internet connection!,2
243603,01-SEP-11,31-AUG-11,Miguel,,en,70.48.217.138,ruthbuchanan@bell.net,13086367,000000119564268,5,4,,5
243604,01-SEP-11,30-AUG-11,Mark Jason,,en,70.27.31.72,dandjreidt@sympatico.ca,13059133,000000119533423,4,4,"Your billing department can get it right the first time, so I do not have to phone to correct your billing once again. It seem to be a problem in your company that people do not follow through or read the notes of there associates that made the deal with me to continue my service with you ",3
243605,01-SEP-11,31-AUG-11,Gabriel,,en,70.31.99.161,corrgirl3d@bell.net,13073473,000000119553453,5,5,,4
243606,01-SEP-11,01-SEP-11,Mark Jason,,en,70.27.46.240,va3dyf@sympatico.ca,13088897,000000119576174,4,4,,4
243607,01-SEP-11,31-AUG-11,Sabha,,en,70.51.221.221,donnamichel@sympatico.ca,13074753,000000119571683,3,4,,3
243608,01-SEP-11,31-AUG-11,Valerie,,en,70.24.212.163,srgandhi@sympatico.ca,13087637,000000119569929,5,5,"We would have liked more information on our situation.  We had cross over interet service for more than two months in our homes in Ottawa and Pointe Claire.  Our email addresses were running in both locations.  When it was time to shut down the Ottawa internet, NO ONE TOLD US THAT WE WOULD LOSE ACCESS TO OUR EMAIL ADDRESSES!.  Valerie resolved our problem and our addresses have been re instated but something for BELL to think about. ",5
243609,01-SEP-11,01-SEP-11,Ritwik,,en,174.89.233.27,msilverstone@sympatico.ca,13082827,000000119580020,5,5,"With Ritwik,my comptuer problem was resolved. He must be very talented.  On sunday and on Monday, I spoke with 2 other technicians.  each promised me that i would be clled by Bell. this didn't happen. I called a third time.  all of the technicans were courteous.  ",5
243610,01-SEP-11,31-AUG-11,Edgardo,,en,70.27.126.221,fancybaby@sympatico.ca,13075575,000000119571272,5,5,"Well he told me what the problem was after he work on the computer, he was very informative and patient. It was worth the wait. Thank you.  ",5
243611,01-SEP-11,01-SEP-11,Sana,,en,65.95.12.17,gdonloewen@sympatico.ca,13076245,000000119577914,4,4,Your first rep. passed me on to another who was very helpful and promised to have a Computer Technician come out tomorrow ( Sept 2nd ) afternoon to check the outside connection as she was not satisfied with the speed ( or lack of it )I am paying for.,3
243612,01-SEP-11,31-AUG-11,Danny,,en,70.30.53.164,howehome@sympatico.ca,13077277,000000119559581,3,1,"One call.Transfered twice.Three agents.45 minute call,most of it on hold.Shipped the wrong modem.Actually, shipped THREE of the wrong modems.Still waiting for the right modem.",
243613,01-SEP-11,31-AUG-11,Manel,,fr,174.92.243.58,mtarlet@sympatico.ca,13082845,000000119551977,1,1,Corriger le problème qui perdure,
243614,01-SEP-11,31-AUG-11,Andrew,,en,74.15.248.252,caledongiles@sympatico.ca,13072457,000000119556653,3,4,dont give me attitude because I use a router,4
243615,01-SEP-11,31-AUG-11,Nizar,,fr,67.70.50.61,noella.09@sympatico.ca,13083341,000000119572053,5,5,J'ai bien aimé votre représentant car je l'ai bien compris. Assez souvent je ne comprends pas le représentant car il ne parle pas franc. Il fait bien son possible mais il est difficile à comprendre. Merci à Nizar ,3
243616,01-SEP-11,01-SEP-11,Mathew,,fr,65.93.55.118,rollandemc@sympatico.ca,13086105,000000119575624,3,4,Son accent est difficile à comprendre lorsqu'il parle.,4
243617,01-SEP-11,01-SEP-11,Daniel,,fr,69.157.226.225,mariettesavoie@sympatico.ca,13081491,000000119579804,1,1,"We had a terrible experience with bell. Talked to 6 people over 1 hr. 9 minutes before getting cut off by bell.

 Current speed is 500 Kbs for $30 while it should be close to 2000 kbs.

While I understand that your computers were not working today and you could not access information, this is unacceptable.

This is not a problem with the people.  The business model is broken.  You should be upgrading people`s speed or reducing their bill, not ripping them off and having them to beg for better service.

Bell is not recommended.",1
243618,01-SEP-11,01-SEP-11,Chandler,,en,70.26.3.201,oliviawhit@sympatico.ca,13084219,000000119576735,5,5,,5
243619,01-SEP-11,31-AUG-11,Ashwini,,en,70.26.3.201,oliviawhit@sympatico.ca,13084221,000000119567593,5,5,,5
243620,01-SEP-11,31-AUG-11,Temsu,,en,174.93.66.128,teddysuyono@bell.net,13088265,000000119549217,4,4,,4
243621,01-SEP-11,31-AUG-11,Aria,,en,205.189.194.208,cassell29@bell.net,13072657,000000119561029,5,4,We are very interesting to better improve of that,5
243622,01-SEP-11,26-AUG-11,Isaac,,en,70.26.116.22,tosali-farms@bell.net,13032725,000000119453243,2,1,fixing the damned connection would have been nice,3
243623,01-SEP-11,30-AUG-11,Roberto,,en,67.70.106.231,grose@sympatico.ca,13061059,000000119541683,4,5,,
243624,01-SEP-11,31-AUG-11,Carl,,en,67.70.121.127,aedwin@sympatico.ca,13070315,000000119566203,4,5,,3
243625,01-SEP-11,30-AUG-11,Ousmane,,en,174.95.218.235,t.roddy@sympatico.ca,13068617,000000119540510,1,1,listened,
243626,01-SEP-11,31-AUG-11,Jean-Raynaud,,en,174.95.199.239,eleanorted@sympatico.ca,13075181,000000119570924,3,2,"I think I should have been given phone numbers of others who could have helped me, since they weren't able to solve my problem.",3
243627,01-SEP-11,31-AUG-11,Oussama,,fr,184.144.169.233,marc.hyland@sympatico.ca,13081235,000000119550436,5,5,,5
243628,01-SEP-11,31-AUG-11,Robert,,en,174.89.136.139,laryssa.rohowsky@sympatico.ca,13080033,000000119548873,3,2,The customer service agent and the supervisor whor ang back were very pleasant however we continue to have an issue with the speed of our internet service which is often not at the level the service promises and yet we pay full fee for a substandard service,
243629,01-SEP-11,26-AUG-11,Mouna,,fr,184.145.213.89,rosaire.lebel@sympatico.ca,13031409,000000119444836,5,5,rien de plus. c'est vraie!,5
243630,01-SEP-11,31-AUG-11,Amine,,fr,174.93.197.29,vien.desbiens@sympatico.ca,13089057,000000119572093,5,5,Rien,4
243631,01-SEP-11,30-AUG-11,Mustapha,,fr,174.93.250.79,j.daunais@sympatico.ca,13061649,000000119545549,1,1,Régler mon problème,1
243632,01-SEP-11,31-AUG-11,Malko,,en,174.95.18.126,wayne.hum082@sympatico.ca,13089313,000000119558186,5,5,"The wait (on hold) time was at least 15 minutes this time. A week ago, I was put on hold for 25 minutes before somehow I was cut-off and I did not have time to call back. So this time, getting through and resolving my issue  was a great improvement.",4
243633,01-SEP-11,03-AUG-11,Saliou,,fr,184.145.219.69,christianbrisson@sympatico.ca,12790155,000000118930501,3,4,Mieux expliquer les choix offerts:pas eu de description et le conseiller nommait les choses par leurs codes abrégés en anglais!,2
243634,01-SEP-11,31-AUG-11,Nagender,,en,70.50.57.130,vincentcheung@sympatico.ca,13089083,000000119569073,5,4,,5
243635,01-SEP-11,31-AUG-11,Noureddine,,fr,174.93.250.79,j.daunais@sympatico.ca,13077601,000000119571791,4,3,,4
243636,01-SEP-11,31-AUG-11,Samy,,fr,76.65.88.26,michelle.letourneau@sympatico.ca,13082293,000000119555625,4,5,"Le technicien est parti et m'a mise en attente.  Il avait accès à mon ordinateur, avec mon autorisation.  Mais, il effectuait des opérations dans mon ordinateur, tout en me laissant en attente sur la ligne.  Je n'aimais pas ça.  Je lui ai écrit un message pour qu'il revienne sur la ligne tout en travaillant dans mon ordinateur.  Il ne faut plus faire ça.",5
243637,01-SEP-11,26-AUG-11,Niyaz,,en,70.55.53.153,nathanaj@sympatico.ca,13039027,000000119462359,5,5,nothing to improve,4
243638,01-SEP-11,31-AUG-11,Shawn,,en,174.91.220.120,francisstyle@sympatico.ca,13075905,000000119565969,5,5,"Shawn went out of his way to help resolve some of our numerous problems with Bell -  If all your employees were like Shawn you might have an excellent company.  This is not the case.  Our dealings with Bell have become too trying for words with one mistake after another resulting in no services at all when things should be simple, uncomplicated and easy - it always becomes a tangled mess.  Shawn was a wonderful exception.  I cannot recommend Bell based on one excellent employee when there are so many other incompetent ones. ",1
243639,01-SEP-11,01-SEP-11,Mohamed Amine,,fr,70.30.193.133,JMRoss@bell.net,13069955,000000119578473,1,1,Je dois attendre entre 48 et 72 heures avant que le problème du mot de passe ne soit résolu!!!,1
243640,01-SEP-11,01-SEP-11,Nebgha,,fr,69.159.155.167,loujacf@sympatico.ca,13080727,000000119574696,2,,donner plus d'information et suivre  avec moi les procédures a prendre,3
243641,01-SEP-11,31-AUG-11,Linda,,en,174.89.27.103,eito.nijholt020@sympatico.ca,13075151,000000119564928,5,5,NOTHING,5
243642,01-SEP-11,01-SEP-11,Gautham,,en,64.231.139.26,davidfortier@sympatico.ca,13074023,000000119576423,1,1,"Resolved my problem.

I have had Bell internet service for some years.  In the last several months (but particularly in the last few weeks), any time there is a whiff of an electrical storm anywhere in the GTA, I lose my internet connection.  Last week, I spoke to someone in Mississauga who also has Bell internet and she retained service through the huge electrical storm last week.

It happened twice this morning; it was raining, but there was no thunder or lightning anywhere around here.  I explained this to the technical person to whom I was speaking.  Then, a very unusual thing happened--it reconnected without me having to disconnect the power to the modem--this had never happened before.  Anyway, the techie and I went through a whole bunch of things-ensuring good connections, unplugging the power supply to the modem, etc. (which I do all the time anyway, as it has heretofore been the only way I could ever re-establish my connection to the internet).  He told me that what we had gone through should cure the problem.

I thanked him and went on with my work.  Less than 3 minutes later, there was a single flash of lightning, one clap of thunder and I had lost my internet connection again.  I had to go to a client, so I just left it.

When I got home 5 hours later, I just automatically disconnected the modem power source, did some other non-internet work, reconnected the power and it worked fine.

Since it comes over the phone line, why does the phone continue to function normally, but I have such crappy internet service?  Also, why do some areas have high quality service and I have what I have.

PLEASE NOTE, I AM LOOKING FOR ANSWERS TO THE QUESTIONS IN THE PARAGRAPH IMMEDIATELY ABOVE.  IF I COULD GET RID OF BELL, I WOULD; YOU ARE VERY FORTUNATE THAT ROGERS IS NOT AVAILABLE HERE.

AS PART OF YOUR CUSTOMER SERVICE, I THINK SOMEBODY SHOULD GET OFF THEIR ASS AND COME OUT HERE AND FIX IT OR, AT THE VERY LEAST, PROVIDE AN EXPLANATION AS TO WHY YOU CANNOT.  THIS IS THE SECOND TIME IN A WEEK OR 2 I HAVE COMPLAINED ABOUT YOUR RESPONSE TO MY PROBLEMS AND I HEAR NOTHING.  WHY DO YOU BOTHER WITH THESE SURVEYS, IF YOU DON'T RESPOND TO THEM?

I never bothered to print out my responses to these surveys before, but I am starting with this one.  If I am not satisfied with the response I receive, I will find the people at Bell who are concerned about and can provide customer satisfaction and deal with them.",1
243643,01-SEP-11,31-AUG-11,Jay,,en,76.67.119.140,kkchannan@sympatico.ca,13079695,000000119564703,5,5,YOUR TECH WAS HIGHLY EFFICIENT IN HIS WORK. pLEASE GIVE HIM A RAISE AND KEEP TECHS LIKE HIM FOR GOOD.,5
243644,01-SEP-11,31-AUG-11,Zishan,,en,65.94.58.106,w1.lawson@sympatico.ca,13089221,000000119566454,5,5,,5
243645,01-SEP-11,31-AUG-11,Deepthi,,en,69.156.109.104,timgreene06@sympatico.ca,13088485,000000119558746,2,4," Bell is the worst I've dealt with for customer service,because off the call center in INDIA who has piss poor ENGLISH.Over half my time on the phone with a customer service rep.from INDIA is wasted because I do not understanding what they are saying. This the same reason why I dropped BELL TV.( repeat repeat )Last two times I called i spent over an hour on the phone because off this.( BRING THESE CUSTOMER SERVICE JOBS BACK TO CANADA !)",1
243646,01-SEP-11,31-AUG-11,Aleem,,en,69.159.3.192,iunsworth@sympatico.ca,13077579,000000119572070,5,5,No improvement necessary. Technician did a great job.,5
243647,01-SEP-11,01-SEP-11,Atoiya,,en,70.24.1.73,gerald.kostal@sympatico.ca,13076311,000000119573897,5,4,,3
243648,01-SEP-11,31-AUG-11,Diego,,en,65.95.11.88,lwcook@sympatico.ca,13080857,000000119554194,5,5,,5
243649,01-SEP-11,01-SEP-11,Ines,,fr,70.52.24.35,michel.lemoine@sympatico.ca,13082223,000000119580579,5,5,"résoudre le problème plus vite, mais le résultat final est ok et c'est ça l'important",5
243650,01-SEP-11,01-SEP-11,Karina,,en,69.156.57.229,lanarkfiddler@sympatico.ca,13079957,000000119577986,5,5,"There isn't anything she could have done better , exellent service Thank her for me
   Mrs.  McPhee",5
243651,01-SEP-11,31-AUG-11,Serina,,en,74.14.109.59,cd.dotan@sympatico.ca,13072763,000000119567391,4,2,"It was a problem with you server, could not be resolved at the time by the technitian.",4
243652,01-SEP-11,01-SEP-11,Greg,,en,70.24.99.102,toni.rz@sympatico.ca,13088591,000000119575625,5,4,Took several calls to have problem solved Greg was the most helpful,5
243653,01-SEP-11,01-SEP-11,Celina,,en,174.94.27.235,simp5@sympatico.ca,13087311,000000119574510,5,5,,5
243495,01-SEP-11,01-SEP-11,Edwin,,en,67.71.8.134,driftwoods@sympatico.ca,13074865,000000119574891,4,5,"There are too many different passwords, logins, etc. ",4
243496,01-SEP-11,31-AUG-11,Shariff,,en,70.26.61.24,derhov@sympatico.ca,13074313,000000119567924,5,5,nothing everything was done very proffessionaly.,5
243497,01-SEP-11,31-AUG-11,Omar,,en,70.51.160.181,john.jenkinson@sympatico.ca,13078683,000000119569516,3,2,I'm not sure the tech was familiar with the Mac set up of email.,3
243498,01-SEP-11,31-AUG-11,Lucas,,en,69.157.20.102,dhawn@sympatico.ca,13074405,000000119559667,5,5,Nothing. I needed a new server (again) and had the replacement within 3 or 4 days. That is a very satisfactory turn-around time.,5
243499,01-SEP-11,01-SEP-11,Shoiab,,en,76.66.31.188,alif7@sympatico.ca,13070619,000000119578817,2,2,,2
243500,01-SEP-11,31-AUG-11,Patrick,,fr,174.91.244.105,bkulesza@bell.net,13071951,000000119568113,5,5,,5
243501,01-SEP-11,31-AUG-11,Kumar,,en,70.49.1.235,blesky@sympatico.ca,13071973,000000119571468,4,4,,3
243502,01-SEP-11,31-AUG-11,Mihai,,en,69.158.52.217,blburns7@sympatico.ca,13071967,000000119568740,5,5,"Nothing...your staff is always so patient and king....I am a novice at the computer and everyone is soooo sweet.  Thank you...in a world of ""don't care attitude"" it is very refreshing and encouraging.  Thank you again.",5
243503,01-SEP-11,31-AUG-11,Naidu,,en,70.50.199.94,carolcreaturo@sympatico.ca,13072601,000000119549619,4,,,4
243504,01-SEP-11,31-AUG-11,Nelson,,en,69.158.70.233,liserob@sympatico.ca,13080505,000000119553945,3,3,Find and bring back the browser for the internet.,3
243505,01-SEP-11,01-SEP-11,Cori,,en,67.70.30.81,fuzzman@bell.net,13076033,000000119574909,5,5,,5
243506,01-SEP-11,07-JUL-11,Sihem,,fr,69.156.218.242,veto74@bell.net,12531649,000000118312963,1,1,"Ce qui avait été dit avec le conseiller et meme sa superviseur n'avait pas été appliqué. On avait parlé de la panne d'internet que j'avait depuis une semaine et avant meme que le technicien se présente mon internet c'est rétabli, alors le technicien arrive et il me dit soit disant que la panne vient de mon appareil téléphonique chose fause car mon appareil je l'ai depuis une année et je n'ai jamais eu de panne ou de probléme avec, la preuve est que je l'ai toujour dans le meme emplacement, le meme branchement , rien n'a changé et mon internet fonctionne bien, alors que le probléme venait de la boite bell qui se trouve dans la rue car le jour de mon branchement la premiére fois, le technicien avait détécté un probléme dans la boite extérieure de bell dans la rue et il avait demandé la permission de faire des réparation mais la central avait refusé pour ne pas le payer des heures de plus et le technicien m'avait dit que j'allais avoir plutard des probléme de connections d'ailleur c'est ce qui m'est arrivé, mais depuis l'arrivé du dernier technicien tout va bien , mais seulement au téléphone avec le conseiller et la superviseur, on m'avait dit qu'ils ne vont pas me charger le déplacement du technicien vu que le probléme ce n'est pas celui qui l'avait réglé mais c'était par la central  et que mon téléphone n'est en rien reponsable de la panne et la preuve est que je l'utilise toujours dans son meme emplacement et meme branchement; mais à ma surprise pour cette facture du 16 août au 15 septembre, je vois 87,70$ de frais suplémentaire que d'ailleur je demande que vous me les enlevez car c'est une erreure, merci ",1
243507,01-SEP-11,01-SEP-11,Jerome,,en,24.114.216.34,f.mccaughey@sympatico.ca,13075519,000000119575270,2,5,"Though I reached the representative by navigating the phone menu indicating I wanted to upgrade from dial-up to fibe 6, the system did not inform him of that. The fact that I wanted to keep my email address and b1 number caused a lot of problems; finally, I succeeded in keeping the email, but had to change b1 numbers, which I fear might result in lost emails during the transition. Your representative should clearly see whether  the request was for new service or upgrade, and be provided with clear instructions how this can be done. I had to remain on the line for one hour before this was resolved, and this was at least my fourth call to Bell (though not to the same representative). During previous calls, Bell was unable to take my internet order until the phone service to this new residence was actually in service.
",2
243508,01-SEP-11,31-AUG-11,Diego,,en,64.229.92.80,mj.gibson@sympatico.ca,13082469,000000119556463,4,5,,4
243509,01-SEP-11,31-AUG-11,Dilli,,en,70.29.33.174,nherteng@sympatico.ca,13083209,000000119549162,5,4,"Hard to improve; I am an old customer of yours (since 1978!!) the service from Bell has improved enormously over the last 5 years --especially.  Thank you.",4
243510,01-SEP-11,31-AUG-11,Anis,,fr,70.26.186.37,spchoquette@bell.net,13087583,000000119562138,5,5,Le thecnitien pour l'installation devrait etre au courent qu'en achetant le fibe # 7 on vous propose gratuitement l'ANTI-VIRUS Bell. L'installation du FIBE #7 a necessite 3 rendez-vouS !!!!,4
243511,01-SEP-11,01-SEP-11,Leah,,en,184.147.33.5,sylvia.mccarthy056@sympatico.ca,13088059,000000119579442,4,4,Nothing Leah was very sincere.Just waiting for the next bill to see if everything was processed as Promised Thankyou,5
243512,01-SEP-11,31-AUG-11,Shinoj,,en,69.158.134.39,jwestoby@sympatico.ca,13079137,000000119568199,4,4,,4
243513,01-SEP-11,31-AUG-11,Asir raja,,en,67.70.130.241,markelkim@sympatico.ca,13081591,000000119554005,3,4,I did not think we had a good telephone connection.  I found it difficult to hear and understand your technician.,4
243514,01-SEP-11,31-AUG-11,Stephen,,en,74.14.50.24,dwornik@sympatico.ca,13074979,000000119557327,4,4,,4
243515,01-SEP-11,01-SEP-11,Amy-Lynn,,en,67.68.37.183,gilandbarbb@sympatico.ca,13076416,000000119576609,4,4,,4
243516,01-SEP-11,01-SEP-11,Jay,,en,174.89.56.18,george_Shirton@sympatico.ca,13076289,000000119578944,5,5,,4
243517,01-SEP-11,17-AUG-11,Marwa,,fr,74.15.116.244,berge_8@sympatico.ca,12926007,000000119229968,4,4,rien pour le moment merci,5
243518,01-SEP-11,30-AUG-11,Mehdi,,fr,76.65.91.224,giroga@sympatico.ca,13060887,000000119544146,3,,Répondre et faire le suivi du premier appel. J'ai du faire 2 appels et investir environ 20 èa 30 minutes chques fois avant qu'un technicien soit celui du 2ième appel s'occupe correctement de mon problème   ,3
243519,01-SEP-11,31-AUG-11,Neha,,en,70.26.22.182,ilse_jackmitchell@sympatico.ca,13077453,000000119561330,4,5,,4
243520,01-SEP-11,31-AUG-11,Tony,,en,74.14.147.36,jffrancis@bell.net,13078253,000000119555054,4,3,"Not sure that anything could have been done by the service representative as he seemed to take his time and do everything that he was capable of; but, just wasn't able to resolve the email issue/password error by himself and had to refer it to another technician.  Would have been nice if the installer had tested the email before he left and found there was a problem which could have been fixed at that time, but that didn't happen.  Also would have been nice if the higher level technician had been available sooner to resolve the issue; but, the important thing was that the issue was solved and the service is now active.",5
243824,02-SEP-11,29-AUG-11,Reshma,,en,76.70.102.132,scottgrover22@sympatico.ca,13054793,000000119505228,1,1,"I called Bell about the broadcast signal strength of my Speedstream 6520 Modem. Resham started to assist me with a modem check, then put me on hold, came back on and said that the signal strength could not be increased. The modem check was never completed. I explained that I have had consistently poor broadcast strength from my modem and that I would like to return this modem and exchange it for one of Bell's newer modems with a stronger signal.  So, she put me on hold.

Reshma attempted to help me this this, she informed me I could have the ""white"" modem (no model name provided) and is would be a one time fee of $49 plus shipping and handling.  At the time of this call, Bell had a promotion of the Fibe modem that as a current customer all I had to pay for is the shipping and handling.  Reshma couldn't understand what I was trying to explain. So, she put me on hold again to speak with the ""senior tech"".  She again told me the price was $49 dollars. Recognizing that there was a communication issue here, I didn't pursue this line of questioning with her.  

Further, the volume of Reshma was low to start the conversation, I could hardly hear what was being said and had repeat what I believed she was saying numerous times throughout our conversation. Each subsequent time she got back on the phone the volume level became worse. To the point at the end of our conversation, I could hardly hear what was being said.

To summarize, I never look forward to contacting Bell tech assistance, as this is the level of service that is usually provided.  My concern was not addressed.  I ended up closing the conversation no further ahead than when I start, yet more frustrated.  What I believed to be a simple request; return my old modem for a newer one, turned into a frustrating 20 minutes conversation.

I have began to research other internet providers in my area in order to receive better customer assistance when I call to have a problem rectified. 

Hopefully this will assist Bell in improving their customer experience.      ",1
243825,02-SEP-11,31-AUG-11,Alex,,en,184.147.206.93,sjoerd@sympatico.ca,13087351,000000119566056,5,5,,5
243826,02-SEP-11,31-AUG-11,Hakim,,fr,69.156.122.84,odette.pineau@sympatico.ca,13084177,000000119567038,4,5,"rien - changement de p.c. - rebranche-
ment à sympatico. ",5
243827,02-SEP-11,31-AUG-11,Melvin,,en,184.144.27.113,kgillow@sympatico.ca,13079557,000000119562443,5,5,,4
243828,02-SEP-11,31-AUG-11,Sharmila,,en,184.144.27.113,kgillow@sympatico.ca,13079559,000000119548864,1,1,"  rep was extremely difficult to understand -- spoke too quickly, compounded by accent. had me looking for things that a later rep did not even require.  extremely frustrating call",1
243829,02-SEP-11,30-AUG-11,Marco,,en,74.13.85.3,doug.williams2@sympatico.ca,13059751,000000119535101,5,5,"my interent connection for the last year or so; or no longer has been a problem in getting on line. In order to go on line i had go through dialup procedures and often it could not connect. The irritating thing is Iwas no longer on dialup; and I questioned your
technician in tim buck two and he told me I still had to dial up even though I 
was connected all the time. A few days ago I called to get my internet reconnected and your local technician told me that I was right and he fixed the problem. I was on the very edge of canceling my internet and everything else. ",5
243830,02-SEP-11,01-SEP-11,Selassi,,fr,70.51.176.248,pierre.parent7@sympatico.ca,13084911,000000119575533,5,5,,5
243831,02-SEP-11,01-SEP-11,Salwa,,fr,70.51.176.248,pierre.parent7@sympatico.ca,13084913,000000119575176,2,1,Salwa donne l'impression d'être au courant de rien.Trop ésitante à répondre.Elle devait toujours aller se renseigner avant de me répondre.C'est pourquoi j'ai retéléphoné pour parler à un autre représentant.,5
243832,02-SEP-11,25-AUG-11,Hayett,,en,65.92.217.195,sylvie_nelson@sympatico.ca,13022207,000000119416923,5,5,,5
243833,02-SEP-11,31-AUG-11,Hakim,,en,216.191.193.115,jmtrussart@sympatico.ca,13078489,000000119548262,3,3,"Train your customer rep to listen to the customer and not make assumptions. I have been a Bell customer for quite a long time, and I pretty much know what I am talking about. I called because I have not been able to access my account online. This is a Bell Canada problem, not mine. It should not be so difficult for me, the customer, to have it fixed. I just want to access my account and my bill online, which I can not do because of a problem at your end!",3
243834,02-SEP-11,31-AUG-11,Aymen,,fr,70.51.48.132,t.l.tang@sympatico.ca,13088095,000000119554382,5,5,,4
243835,02-SEP-11,01-SEP-11,Carlton,,en,174.91.128.161,tranah@sympatico.ca,13088678,000000119573598,3,3,"It took to long to resolve the issue. I had no phone or internet service for at least 36 hours. I chose the chat this time because I feel that when I speak to an individual, that person is not in Canada. ",3
243836,02-SEP-11,22-AUG-11,Oscar,,en,70.53.110.246,lee_jones@bell.net,12979765,000000119336165,5,4,nothing,4
243837,02-SEP-11,31-AUG-11,Grace,,en,184.151.63.197,audrey.golden@sympatico.ca,13071307,000000119548858,3,3,Representatives that speak English clearly and concisely.,3
243838,01-SEP-11,31-AUG-11,Mike,,en,70.27.27.168,popovic-fbi@sympatico.ca,13085057,000000119547955,2,2,"when asked to help try to show willingness,
 don't just say ""can not do anything """,2
243839,01-SEP-11,30-AUG-11,Shoiab,,en,70.51.156.74,wjcolbridge@sympatico.ca,13069411,000000119539080,2,1,"I called because my wireless system does not work inside my small house and it is not the first time i have called and i get no result,s",2
243840,01-SEP-11,17-AUG-11,Etienne,,fr,74.13.176.71,monalisa34@sympatico.ca,12932669,000000119237701,4,3,,5
243841,01-SEP-11,31-AUG-11,Innocent,,en,70.24.97.237,j.bulloch@sympatico.ca,13077597,000000119567202,4,4,kept me better informed of my options before i had check out the competer,4
243842,01-SEP-11,17-AUG-11,Ramzi,,fr,74.13.176.71,monalisa34@sympatico.ca,12932671,000000119250277,4,4,,5
243843,01-SEP-11,17-AUG-11,Sofien,,fr,74.13.176.71,monalisa34@sympatico.ca,12932673,000000119250554,5,5,,5
243844,01-SEP-11,01-SEP-11,Lukasz,,fr,69.159.92.82,mamiegertrude@sympatico.ca,13081169,000000119580983,5,5,Rien de mieux,5
243845,01-SEP-11,01-SEP-11,Abir,,fr,70.30.230.96,natbergeron16@sympatico.ca,13083069,000000119580950,5,5,Cette fois-ci c'était bien...mais disons que Bell pour la facturation et les promotions...J'ai un dossier très garni.  Aujourd'hui pour une question internet ce fut très apprécié,1
243846,01-SEP-11,01-SEP-11,Anne,,en,70.54.124.179,aseymour@sympatico.ca,13071227,000000119577363,1,1,Fix the problem instead of transfering me to another dept. And then put on hold for a lengthly period of time. Then being told that some one from that dept would contact me within 23 to 48 hrs.,1
243847,01-SEP-11,31-AUG-11,Thorat,,en,184.145.68.162,doloreshatch@sympatico.ca,13074649,000000119572191,4,4,,4
243848,01-SEP-11,26-AUG-11,Ali,,fr,174.91.244.47,h.terroux@sympatico.ca,13036323,000000119449633,4,5,tout a été correct,4
243849,01-SEP-11,31-AUG-11,Jason,,en,69.157.182.68,nicola.haines@bell.net,13083243,000000119548108,4,1,Clear information from the start about how to close the account,2
243850,01-SEP-11,31-AUG-11,Dilip,,en,74.13.208.138,leah_pinchas@sympatico.ca,13080153,000000119572396,4,4,It was hard to hear the representative.,5
243851,02-SEP-11,01-SEP-11,Venkatesh,,en,174.89.198.211,pellerin_9@sympatico.ca,13084725,000000119579144,4,4,,4
243852,02-SEP-11,30-AUG-11,Selene,,en,70.31.74.240,bgibson000@sympatico.ca,13057745,000000119523851,4,3,"This was the second time we needed to deal with the same issue in a couple of 
days  taking about 1 1/2 to 2 hours and this time taking at least and hour. Even when this was done there were at least 2 more calls and the system would go done and then come back. If we were doing something on line we would have to stop and start all over again. While we were compensated for the first issue I am of the opinion Bell should step up and make a real attempt to to make up for this. While I am of the opinion you have good people, the system is second rate and for the first time I am considering making a change.",3
243853,02-SEP-11,31-AUG-11,Abderrahmane,,fr,76.67.50.104,pierre.masha@sympatico.ca,13084907,000000119562340,2,2,"Premièrement, j'ai dû attendre tout près d'une demi-heure avant d'avoir un représentant du service technique.
Deuxièmement, il est clair, car ce n'est pas la première fois, que vous éprouvez de temps à autre des problèmes de transmission avec votre (vos) tour(s) (je suis sur un système Wimax fixe). J'ai eu l'occasion de le vérifier avec d'autres techniciens, notamment en passant directement par votre service à Ottawa. Or, à chaque fois, vos représentants ont soit: 1- nié le problème (en disant que c'était mon système qui était défectueux - alors qu'il a entièrement été remplacé - ou que je vivais dans une zone où le signal n'était pas capté - ce qui est faux: je suis sur ce système depuis plusieurs années et la plupart du temps, j'ai un signal très solide (5 ou 4 lumières), ou 2- dit que le problème était imputable à Rodgers, propriétaire de la tour en question (ou des tours, je ne sais pas). Une seule fois, un représentant a indiqué qu'il allait escalader le problème à un niveau supérieur (auparavant, on envoyait un technicien chez moi parce qu'on était convincu que le problème était à mon bout. Avec le temps, j'ai appris à faire faire les vérifications adéquates par vos représentants pour qu'ils constatent que le problème est à votre bout)
Or, il semble que Bell ait un problème récurrent de transmission (ou d'interférence, je ne suis pas un spécialiste) avec son équipement. Je sais pertinemment que Bell n'aime pas du tout le système Wimax et on me donne l'impression qu'on ne veut pas vraiment régler le problème. Est-ce dans l'espoir que les abonnés perdent patience et se tournent vers le système beaucoup plus lucratif de clé (ou station) turbo?
Et qu'est-ce que Bell attend pour poser du filage capable de prendre de la haute vitesse ou de la vitesse intermédiaire dans notre coin? Nous sommes peut-être en campagne, mais nous ne sommes qu'à 25 minutes du centre-ville de Montréal... Pendant ce temps, 98 pour cent de la Gaspésie a accès à la haute vitesse 3G... Nous avez-vous abandonnés?
Désolé de me plaindre ainsi... je suis généralement assez satisfait du service Wimax, mëme si ce n'est pas le plus rapide, mais les interruptions surviennent toujours à des moments inopportuns et, quand on sait que le problème est à votre bout et ne se règle pas, c'est un peu frustrant...",
243854,02-SEP-11,31-AUG-11,Monica,,en,174.89.42.72,farquharson31@sympatico.ca,13075603,000000119550272,3,4,hire people where English is their first language,3
243855,02-SEP-11,29-AUG-11,Walid,,fr,174.92.167.130,jany.demers@sympatico.ca,13050933,000000119505195,5,5,,4
243856,02-SEP-11,31-AUG-11,Tathiana,,en,64.231.223.132,historic.canadian.art@sympatico.ca,13077199,000000119548188,5,5,Absolutely the best Cust. Service by Pedro. He stayed with the problem and resolved it after several weeks of going round and round with every other department at Bell. Thanks Pedro. My kids can play their games and I don't have to switch to Rogers.,5
243857,02-SEP-11,14-AUG-11,Orlando,,en,69.158.36.7,pschneider@sympatico.ca,12900415,000000119163763,2,1,,3
243858,02-SEP-11,01-SEP-11,Yosra,,fr,204.19.5.251,j.nguyen@sympatico.ca,13077623,000000119575487,4,4,,4
243859,02-SEP-11,29-AUG-11,Ramzi,,fr,174.93.222.139,meira.b@sympatico.ca,13052865,000000119502336,5,5,"Pour cette expérience -si avec Ramzi ça a donné de bon résultat, maintenez la même qualité de service que cette foi ci
et je crois que vous sauverez du tmps et de l'argent à vous et à tout le monde. Merci",5
243860,02-SEP-11,30-AUG-11,Madhu,,en,64.231.89.146,millsja@bell.net,13064924,000000119524016,5,5,,4
243861,02-SEP-11,01-SEP-11,Patricia,,en,70.50.98.123,norman.kennedy@sympatico.ca,13084061,000000119579347,4,4,,5
243862,02-SEP-11,31-AUG-11,P Senthil,,en,204.101.237.139,john.draper@sympatico.ca,13078677,000000119556909,5,5,,4
243863,02-SEP-11,31-AUG-11,Sana,,fr,70.53.188.28,laroche.voyage@sympatico.ca,13080005,000000119550762,5,5,Tout était parfait,5
243864,02-SEP-11,31-AUG-11,Milo,,en,76.64.141.158,alibee2@bell.net,13070611,000000119554394,2,1,"The problem was not fixed. I don't know why.
",1
243865,02-SEP-11,01-SEP-11,Dinesh,,en,69.157.137.175,jrg06@sympatico.ca,13078961,000000119579845,5,5,"On Wednesday and Thursday, 31 August, 1 September 2011 I spent in all more than two hours in conversation with two people from India. I spoke with Dinesh secondly.  Both persons were perfectly competent. The problem was finally located as due to the hurricane Irene and affected the Bell Symptatico system in Québec.  I would give this polite, well-educated young chap, 21 years old a rating of two hundred percent. Finally his superiors informed him that the problem would be solved in give hours.  The fact that Sympatico had not solved the problem even twelve hours later led me to call my local Apple technician. He came to my residence and after thirty minutes of conversation with Sympatico a temporary solution was found.  Hurriances prove that Bell cannot yet control the activities of Mother Nature.  The experts working for Bell are still wonderfully competent. Bravo!!!",5
243866,02-SEP-11,01-SEP-11,Sowjanya,,en,76.67.97.33,paulcimolai@bell.net,13084609,000000119578987,2,1,talk to someone who really knows how to fix the problem.,2
243867,02-SEP-11,01-SEP-11,Antoinette,,fr,216.191.72.153,efstratios.psarianos@sympatico.ca,13075111,000000119579875,4,4,"C'est de valeur que chaque mois, je doive éplucher à la loupe ma facture pour vérifier qu'il n'y a pas eu d'erreur de facturation de votre part - Ceci occasionne de la frustration et surtout de la perte de temps!
Heureusement, et de façon générale, les agents à qui je parle m'offre leur aide et réussissent à résoudre les erreurs commises par Bell!
Bell devrait certainement mettre l'emphase sur l'amélioration de ses systèmes et platformes de facturations, car très très très souvent, il y a des erreurs entre ce que l'on nous dit à nous les clients et ce que l'on reçoit dans notre facture!!!",3
243868,02-SEP-11,02-SEP-11,,,en,69.157.137.175,,,,5,5,"My previous answer here should be reread three times by the superiors of Dinesh. He is a very intelligent chap and should have a brilliant future.

John R. Gallup",5
243869,02-SEP-11,24-AUG-11,Ali,,en,76.66.162.245,marclendrum@sympatico.ca,13006557,000000119410744,5,5,,4
243870,02-SEP-11,30-AUG-11,Tayssir,,fr,74.15.213.240,heleneetdany@sympatico.ca,13061281,000000119524552,4,4,rien j'ai ete tres bien repondu,5
243871,02-SEP-11,01-SEP-11,Prue,,en,174.93.90.50,finn_linda@sympatico.ca,13075733,000000119576966,5,4,"When a call is accepted and then transferred to another person, it behooves me why it is necessary to repeat again my personal information each time to confirm it's me. Perhaps some technology enhancement could be incorporated to improve this very annoying and time consuming procedure.",4
243872,02-SEP-11,31-AUG-11,Jamila,,fr,206.172.181.75,daigle.ingenispc@sympatico.ca,13073755,000000119547273,1,1,Régler le problème qui persiste depuis deux (2) jours,1
243873,02-SEP-11,01-SEP-11,Med Anis,,fr,67.68.83.21,raymondverreault@sympatico.ca,13085463,000000119580751,5,4, Rien de plus.  Cétait parfait,4
243874,02-SEP-11,14-AUG-11,Mauricio,,en,69.158.36.182,ibanich@bell.net,12896895,000000119163285,1,1,,1
243875,02-SEP-11,31-AUG-11,Inobel,,en,74.15.92.98,kimberley.rodgers@sympatico.ca,13079617,000000119556405,3,3,,4
243876,02-SEP-11,31-AUG-11,Amanda,,en,65.92.34.12,aliveandwell@bell.net,13070635,000000119554680,5,5,,5
243877,02-SEP-11,01-SEP-11,Abbey,,en,208.124.179.66,vbnpaving@sympatico.ca,13088969,000000119578066,4,4,"The internet service is no longer being used by VBN Paving Limited. 
VBN Paving has relocated.
This internet service is being used at my residence.
Do not send any future e-mails to this e-mail address regarding my personal internet service.
 
Thank you.
 
Givoanni Ventrella ",4
243878,02-SEP-11,31-AUG-11,Selassi,,fr,65.94.189.157,yvano123@sympatico.ca,13089765,000000119559737,5,5,M'avertir des changements de coût que vous imposer sans nous avertir!,4
243879,02-SEP-11,31-AUG-11,Achref,,fr,69.70.161.75,jasper5@sympatico.ca,13077905,000000119572172,4,4,,5
243880,02-SEP-11,27-AUG-11,Jorge Alberto,,en,74.14.114.214,joanbar@bell.net,13037047,000000119475441,5,5,,5
243881,02-SEP-11,16-AUG-11,Francisco,,en,74.15.1.111,bobcar37@sympatico.ca,12912661,000000119223428,1,,VERY UNHAPPY---on phone for over 1 hour--had to keep calling back till i could talk to someone Icould hear and could understand--all employees should be in canada not talking about Francesco--its about all your out of Canada employees,1
243882,02-SEP-11,31-AUG-11,Amanda,,en,74.12.117.201,magicantony@sympatico.ca,13081077,000000119565140,3,4,stop inflated prices,3
243883,02-SEP-11,27-AUG-11,Anah,,en,69.156.165.244,margaret.diab@sympatico.ca,13038269,000000119472955,5,4,"Anah
Thank you for being patient with me and for coreccting my statemet of Aug.12.
Margaret.Diab
",5
243884,02-SEP-11,28-AUG-11,Ashwini,,en,64.231.16.135,evagarvey@sympatico.ca,13043247,000000119485029,3,3,"There were 2 back-to-back calls to Bell (one via messaging). Neither one addressed the software bug I was calling about. I hung up on the messaging rep---complete waste of time for almost 1 hour---and all Ashwini did was recommend I uninstall/reinstall the Bell security software, something which I could have done myself. There is a tendency of customer service reps to take the easy way out and not address the prime concern being called about.",2
243885,02-SEP-11,31-AUG-11,Mylene,,en,216.208.98.170,c_flieler@sympatico.ca,13072427,000000119568425,5,5,,5
243886,02-SEP-11,01-SEP-11,Ridha,,fr,70.48.184.98,denbelan@sympatico.ca,13074227,000000119576365,5,5,,5
243887,02-SEP-11,31-AUG-11,Edwin,,en,70.50.173.19,patricia.meaden@sympatico.ca,13084499,000000119562378,5,5,Problem was resolved,5
243888,02-SEP-11,22-AUG-11,Julie Anne,,fr,67.71.119.168,jacques1936@sympatico.ca,12977993,000000119357053,5,5,rien de plus,5
243889,02-SEP-11,01-SEP-11,Lukasz,,fr,70.49.93.111,lucietousignant@bell.net,13080815,000000119580104,5,5,pas mieux j'ai eu un bon service sa la résolu mon problere trés satifaite ,5
243890,02-SEP-11,01-SEP-11,Andrea,,en,174.90.106.170,jperry@sympatico.ca,13078933,000000119577049,5,5,,4
243891,02-SEP-11,31-AUG-11,Dwayne,,en,174.93.65.156,hbhakta@sympatico.ca,13077005,000000119561912,4,4,reduced the wait time for speaking to someone,3
243892,02-SEP-11,31-AUG-11,Jazel,,en,69.159.20.134,k1k828@sympatico.ca,13079183,000000119547272,5,5,,4
243893,02-SEP-11,31-AUG-11,Anis,,fr,174.92.179.251,keval@sympatico.ca,13079523,000000119549036,4,5,rien,5
243894,02-SEP-11,30-AUG-11,Danilo,,en,70.31.123.225,e.burke@sympatico.ca,13059897,000000119540734,2,3,"Just a note to tell you it took 4 days for to get my internet service hooked up. I was to be hooked up on Aug. 30 and did not get it till to-day.sept 02'11 So you can take 4 days off my bill. thank you ,Elaine Burke.",4
243895,02-SEP-11,31-AUG-11,Luis,,en,65.95.43.213,edward.denny@sympatico.ca,13075095,000000119561154,5,1,,5
243896,02-SEP-11,31-AUG-11,Ajay,,en,76.64.105.97,sptashnik@sympatico.ca,13087623,000000119557536,4,3,"All is well. Thankyou, Mrs. Ptashnik",4
243897,02-SEP-11,01-SEP-11,Salwa,,fr,74.13.174.173,marquise.nys@bell.net,13081627,000000119577037,5,5,,5
243898,02-SEP-11,31-AUG-11,Elyes,,fr,67.68.135.113,pascaltremblay2@sympatico.ca,13084455,000000119569927,5,5,,5
243899,02-SEP-11,31-AUG-11,Ritwik,,en,70.49.248.166,midnight329@sympatico.ca,13082339,000000119553539,4,3,????,5
243900,02-SEP-11,31-AUG-11,Kevin,,en,174.93.123.142,uhercules@bell.net,13088839,000000119548275,5,5,Nothing. He was here promptly at 8.00 and worked with precision. Made a call to ensure I had top billing bandwidth etc. Thorough explanations.,5
243901,02-SEP-11,01-SEP-11,Alexander,,en,70.48.113.236,pattwell@sympatico.ca,13084559,000000119575058,5,5,,5
243902,02-SEP-11,31-AUG-11,Maimouna,,en,69.156.111.60,van.esch@sympatico.ca,13088933,000000119555037,1,1,"I did not have my question answered nor was I able to modify my internet plan.  The agent that I first talked to could not answer all my questions and she said that the Customer Loyalty group would be able to, so she tried to transfer me to them.  Unfortunately I was cut off in the transfer.  Since all my call information was recorded, I would have expected someone to call me back and apologize and try to assist me - but no one did.  I have not called back to change may plan yet.  Once again, as an employee of Bell I am concerened that if this happened to me, how many other customers does it happen to.  I do not think it is a very positive reflection on Bell's Customer Service.  ",
243903,02-SEP-11,31-AUG-11,Pierre,,en,65.94.120.213,glenn.smallwood@sympatico.ca,13076547,000000119554015,5,5,Nothing,5
243904,02-SEP-11,31-AUG-11,Edwin,,en,76.67.56.92,rjp10@bell.net,13085879,000000119550889,5,5,,3
243905,02-SEP-11,01-SEP-11,John,,en,174.95.199.155,dhlynn@sympatico.ca,13074413,000000119579601,5,5,,4
243906,02-SEP-11,29-AUG-11,Dilip,,en,207.164.79.30,macaulayfamily@sympatico.ca,13052419,000000119518626,1,1,"Cust. Serv. Rep might've been competent to answer my concern and would not therefore have hung up on me. 
Called back and spoke with manager, Nora, who was very courteous and addressed the issue at hand (defective modem, with no lights at all) as it should've been in the first place, by replacing it. 
Thus, with respect to question #2, the issue was not handled by the cust. serv. rep., but by the supervisor.",
243907,02-SEP-11,31-AUG-11,Timothy,,en,76.68.52.52,b.dunn@sympatico.ca,13071399,000000119552573,3,3,"I first spoke to one of your techs in India who could not identify my problem. He then put me on hold while he spoke with a ""senior"" specialist. I was told that this person would phone me within a half hour and was asked by the first tech if it would be alright if he checked back with me in an hour. That was the last I heard from them. I phoned in again and spoke with Timothy who arranged to have a service tech come out. The service tech was the same one who fixed my internet problems a few weeks ago and was very good. At that time a new port was assigned and I heard him give the office my IP address. The problem this time turned out to be that the change was not recorded properly at your office and the line was assigned to another customer resulting in my loss of service. Apparently, a ticket had been set up for my connection in November. I am not impressed to say the least. ",2
243908,02-SEP-11,31-AUG-11,Nelson,,en,174.88.206.204,ernst.stader@sympatico.ca,13075389,000000119557944,5,5,completely satisfied,5
243909,02-SEP-11,22-AUG-11,Marie,,fr,65.92.183.203,andree.mercier@sympatico.ca,12972969,000000119348792,3,4,"améliorer la qualité de  communication au service à la clientèle, la deuxième intervenante aurait dû s'identifier au départ ( nom, service) et démontrer une attitude plus courtoise et professionnelle.",4
243910,02-SEP-11,31-AUG-11,Wissem,,fr,184.144.191.55,peter.sardelis@sympatico.ca,13084775,000000119566623,5,5,Rien. c'etait parfait.,5
243911,02-SEP-11,31-AUG-11,Steven,,en,174.95.67.186,guy.m.paquette@sympatico.ca,13076787,000000119568557,5,1,"The experience on the phone was excellent but, ater logging off and logging back on, the positive results kind of disappeared; the help did not really improve what I wanted.
My system has been running SLOWLY for quite a while and I wonder if this is a computer or Bell problem? I am not the only one complaining about the speed of Sympatico....",2
243912,02-SEP-11,31-AUG-11,Emmanuel,,en,74.14.163.49,psecours@sympatico.ca,13085159,000000119568914,5,5,,5
243913,02-SEP-11,31-AUG-11,Chantal,,en,174.93.71.149,shirley-annevans@sympatico.ca,13087211,000000119558778,2,,Listen to what the customer is requesting!!! I have waited 2 weeks for a modem which should have only have taken 3 days!!! and then you send the wrong one! Not happy with Customer Sevice at all at the moment.,2
243914,02-SEP-11,31-AUG-11,Juan,,en,70.26.88.101,ronaa@sympatico.ca,13086133,000000119561929,5,5,,4
243915,02-SEP-11,30-AUG-11,Luis,,en,76.66.14.123,ari66@bell.net,13057211,000000119536168,5,5,cant think of a thing,5
243916,02-SEP-11,19-AUG-11,Brittney,,en,64.229.179.140,dl.bradley@sympatico.ca,12951117,000000119289504,3,4,Not have to make calls for same problem,4
243917,02-SEP-11,31-AUG-11,Andy,,en,70.55.36.148,jasongeneroux@sympatico.ca,13077899,000000119571457,5,5,"No complaints.  Service was great.  Andy was unable to solve problem on the phone, so he contacted his supervisor who had a technician sent directly to our home to fix the issue. This was great issue was fixed... and our internet is working again!  Thank-you!",5
243918,02-SEP-11,31-AUG-11,Mauricio,,en,74.13.2.160,paul65@sympatico.ca,13084587,000000119563158,1,1,not cut off my internet service,1
243919,02-SEP-11,11-JUL-11,Benitha,,en,64.229.179.140,dl.bradley@sympatico.ca,12556319,000000118374169,3,,Do it right the first time. Live up to what you say. Expect to call again when next bill arrives. Good job I'm retired!,3
243920,02-SEP-11,31-AUG-11,Gautham,,en,174.94.11.45,rtaguchi@sympatico.ca,13086327,000000119550096,5,5,Nothing.,5
243921,02-SEP-11,31-AUG-11,John,,en,70.29.46.204,sfoley_772@sympatico.ca,13087015,000000119570369,5,5,,5
243922,02-SEP-11,25-JUL-11,Karina,,en,74.12.87.240,dhcurrie@sympatico.ca,12697399,000000118723406,1,1,Somebody pay attention to the fact there is a problem. I have no idea how you can think this service is satisfactory. 8 technicians to the house + 1 manager. Still intermittent slow service. Shame. Scandalous. If anybody has guts at Bell they will  call me: 416 694 6556,1
243923,02-SEP-11,01-SEP-11,David,,en,65.93.87.233,mcdonald001@sympatico.ca,13081909,000000119575039,1,1,fixed the problem and the internet is not in Amanda's name,1
243924,02-SEP-11,31-AUG-11,Juan,,en,65.92.111.160,j.burelle@bell.net,13077599,000000119569823,5,5,,5
243925,02-SEP-11,29-AUG-11,Gregory,,en,76.69.19.36,gregdarleneborden@sympatico.ca,13050363,000000119497041,4,4,,4
243926,02-SEP-11,23-AUG-11,Timothy,,en,67.70.44.200,smmalott@sympatico.ca,12997901,000000119376825,4,4,"Have a direct line and one person you can talk to about the concern, you are calling about.",3
243927,02-SEP-11,31-AUG-11,Silvia,,en,70.29.58.80,margret6@sympatico.ca,13081371,000000119555368,5,5,,4
243928,01-SEP-11,31-AUG-11,Divya,,en,174.89.116.201,lowry_60@sympatico.ca,13080741,000000119557130,2,2,Faster response! It took so long to answer my question that I had to end the call and call back later as I had an apointment to get to. I had called 1 week prior with the same questions (I needed an ethernet cable and phone cable for my replacement modem) -there was no record of the prior Bell representative ordering my cables. So I had to go thru it all over again in this phone call and took the representative so long to just tell me that she could send me the cables.,1
243929,01-SEP-11,31-AUG-11,Alex,,en,174.89.116.201,lowry_60@sympatico.ca,13080743,000000119562544,5,5,"This experience was positive - handled very well and efficiently. Unfortunately, my 2 prior phone contacts this week about the same issue were handled very poorly and inefficiently.",1
243930,01-SEP-11,31-AUG-11,Stephane,,fr,174.91.189.144,abbassi90@sympatico.ca,13070221,000000119547715,1,1,RALENTIR L UTILISATION INTERNET COMME C ETAIT AVANT . ET  NE PAS SURCHARGER VOS CLIENTS . C EST DU VOL   ,1
243931,01-SEP-11,31-AUG-11,Ridha,,fr,65.93.171.14,jean-francois.jette@sympatico.ca,13078041,000000119564844,4,5,Je suis craintif de laisser le contrôle à distance de mon ordinateur. Comment savoir si le technicien ne peut pas revenir en douce ou vendre l'accès à mon ordinateur à un pirate informatique.,4
243932,01-SEP-11,31-AUG-11,Valerie,,fr,184.144.237.64,linda.mcsween@sympatico.ca,13080405,000000119570505,5,5,,4
243933,01-SEP-11,31-AUG-11,Suraj,,en,38.99.176.81,david.broadway@sympatico.ca,13073999,000000119572987,5,5,,4
243718,01-SEP-11,30-AUG-11,Jessica,,en,76.64.162.205,saturn3@sympatico.ca,13067761,000000119540766,4,3,Put a halt to increases of my current internet plan.,3
243719,01-SEP-11,30-AUG-11,Clarisse,,en,184.148.172.2,RAwhittle@bell.net,13056451,000000119531792,5,5,,5
243720,01-SEP-11,31-AUG-11,Josue,,en,70.27.101.158,sweatherall@sympatico.ca,13087977,000000119568155,5,5,,4
243721,01-SEP-11,31-AUG-11,Hamza,,fr,70.24.196.196,carobert@bell.net,13072571,000000119569282,4,4,Avoir plus de détails sur ma facturation et aurait aimer être informé avant de recevoir la facture que le modem pour internet était maintenant chargé une seule fois 49.95$,4
243722,01-SEP-11,31-AUG-11,Victoria,,fr,69.157.91.50,rej.15.gagne@sympatico.ca,13085593,000000119566930,5,5,rien,5
243723,01-SEP-11,01-SEP-11,Sowjanya,,en,184.150.86.245,hallett@sympatico.ca,13076903,000000119577872,5,4,,5
243724,01-SEP-11,01-SEP-11,Mohamed,,en,184.150.86.245,hallett@sympatico.ca,13076901,000000119578384,5,4,,5
243725,01-SEP-11,01-SEP-11,Nora,,en,70.48.209.240,alor@bell.net,13070679,000000119578522,1,2,be more patient,2
243726,01-SEP-11,31-AUG-11,Marie,,en,99.254.246.78,craft1@sympatico.ca,13073543,000000119559497,1,1,Provide a service that works at the market price . You have overcharged for years and made no effort to improve the package until we decide that enough was enough,1
243727,01-SEP-11,31-AUG-11,Anis,,fr,76.67.206.247,vbenmouyal@sympatico.ca,13088961,000000119570179,4,5,,4
243728,01-SEP-11,30-AUG-11,Susy,,en,174.91.97.78,ricky.ip@sympatico.ca,13067189,000000119539860,3,4,"I expected the problem to be resolved on first call when the agent agreed to ship out a replacement modem by providing a ref#. However, I had to call for a second time any find out the modem never ship out ?! 

So the second agent had to redo the shipment request for a replacement unit. 

The issue should be done at first call..",3
243729,01-SEP-11,01-SEP-11,Stephen,,en,174.91.98.126,barbuto@sympatico.ca,13071525,000000119579447,3,2,did not understand speaker made it hand,2
243730,01-SEP-11,01-SEP-11,Mohammed,,en,174.91.98.126,barbuto@sympatico.ca,13071527,000000119578844,5,5,vary good listener and understanding him dlearly,4
243731,01-SEP-11,31-AUG-11,Tejaswvi,,en,174.89.195.30,peartree54@bell.net,13084701,000000119556690,5,5,nothing comes to mind,5
243732,01-SEP-11,01-SEP-11,Cristobal,,en,65.95.27.141,sgkaufman@sympatico.ca,13087019,000000119578390,4,4,,4
243733,01-SEP-11,31-AUG-11,Alex,,en,76.71.185.226,irene.poulin@sympatico.ca,13077515,000000119547508,5,5,Nothing,5
243734,01-SEP-11,23-AUG-11,Celine,,en,69.159.73.242,rsjs.scott@sympatico.ca,12997287,000000119377242,5,4,"nothing,unless u can put a tower in our area to give us proper high speed
",5
243735,01-SEP-11,31-AUG-11,Matthew,,en,76.69.3.146,jlddc1@sympatico.ca,13078411,000000119553555,5,5,i DON'T THINK YOU COULD HAVE DONE MUCH MORE THAN WHAT THE REPRESENTATIVE DID,5
243736,01-SEP-11,01-SEP-11,Shobha,,en,65.92.158.185,catherinetsonis@bell.net,13072695,000000119581167,4,,,5
243737,01-SEP-11,31-AUG-11,Abbey,,en,64.231.169.96,williamslaurie@sympatico.ca,13089445,000000119565931,1,1,LISTEN TO WHAT YOUR CUSTOMERS ARE SAYING STOP USING THE WORD MAAM OVER AND OVER AND OVER AND OVER AND OVER AGAIN.  STOP APOLOGIZING CONSTANTLY STOP REPEATING A PERSONS NAME OVER AND OVER AND OVER AND OVER AGAIN.  DISGUSTING!!!  WHO TRAINS THOSE PEOPLE?,1
243738,02-SEP-11,31-AUG-11,Mohamed,,fr,67.68.192.120,sylvain033@sympatico.ca,13088041,000000119571007,1,1,"parler avec des personnes qui parle le
francais et qui le comprenne.",2
243739,02-SEP-11,31-AUG-11,Ravi,,en,69.158.84.197,vijicas@sympatico.ca,13089059,000000119564779,5,5,,5
243740,02-SEP-11,31-AUG-11,Amany,,fr,65.92.171.59,desmaraispa@sympatico.ca,13074341,000000119551236,5,4,,4
243741,02-SEP-11,31-AUG-11,Wael,,fr,184.148.217.90,pierrelafond@sympatico.ca,13084935,000000119571169,4,3,,4
243742,02-SEP-11,30-AUG-11,Ashwini,,en,174.94.38.180,jachips@sympatico.ca,13061691,000000119532856,1,1,"h;ave me speak to someone with more knowledge regarding my problem which I still have",3
243743,02-SEP-11,01-SEP-11,Jassi,,en,184.151.63.148,ustrelive@sympatico.ca,13088877,000000119578017,3,4,I spent 3 hours on the phone and finally had John who was able to help.Have a better problem idendity in place. That way you cut back waiting time for the right person to help.,4
243744,02-SEP-11,01-SEP-11,Meriem,,fr,70.30.195.45,annelle.pratte@bell.net,13071029,000000119576277,4,4,tout était bien,3
243745,02-SEP-11,31-AUG-11,Maher,,fr,24.122.130.230,lor.lec@sympatico.ca,13080621,000000119559319,5,5,,3
243746,02-SEP-11,31-AUG-11,Benazir,,en,70.51.97.116,joevandinther@sympatico.ca,13078653,000000119572062,5,5,,5
243747,02-SEP-11,31-AUG-11,Ruth,,en,70.29.131.238,harry.clark@sympatico.ca,13076971,000000119554440,1,3,"before having to re-set modem and attempting to sign on, could have checked that service in my area had problems.",2
243748,02-SEP-11,31-AUG-11,Kevin,,en,65.92.54.237,dsider6@bell.net,13074895,000000119560745,4,3,"Your telephone technicians/technical support appear to be knowledgeable enough. The installer is more the problem. Basically did squat. We had no internet connection for days because he didn't troubleshoot at all. We have had to call upon the technicians more than once to help us and to send us new cords, filters for our phones, etc. etc. Kevin did really well for the information I could give him about why our internet kept disconnecting.  I am writing this right now after installing some telephone filters late yesterday.  If our computer works today I'll be happy. My husband and I are computer literate, however, we are not programmers.  We have done a lot of troubleshooting on our own to try and resolve the problems. The other thing that confuses me is when your installer says we need a particular item (a stick for example) and someone at Future Shop tells us, NO you don't need that. I begin to wonder if anyone knows what they are doing, however, I am inclined to believe the guy at The Future Shop, since he had reasons to back up his statement. The installer gave us poor service and outdated information.  We were supposed to have Bell internet installed on August 22, 2011, and now it is September 2, 2011 and I am still not absolutely sure we have solved the problems.  If it is not solved today, I will be calling for someone to return to our home. This has taken way too long. We depend on the internet to pay bills, receive mail and do research.  It has been really inconvenient to have it not working for over a week. Perhaps we should have stayed with Cogeco.",2
243749,02-SEP-11,29-AUG-11,Kathy,,en,70.30.90.252,mimdundas@sympatico.ca,13053041,000000119501502,5,4,,4
243750,02-SEP-11,01-SEP-11,Karishma,,en,65.93.196.83,2selinger@bell.net,13069911,000000119574081,5,5,i don`t think anything really. Nathan the service tech that came in to replace the modem was great two thumbs up for him,5
243751,02-SEP-11,22-AUG-11,Chrystelle,,en,65.95.182.196,yvhar@sympatico.ca,12986661,000000119342094,2,1,Technician was at a disadvantage because caller had to wait so long before a technician responded,2
243752,02-SEP-11,01-SEP-11,Ricardo,,en,76.66.52.75,victorwilson@sympatico.ca,13089051,000000119578982,1,1,"Give me the option of transferring to a Canadian representative. Two calls totaling almost an hour and the language barrier made this an appalling and unfruitful experience! 
I'm checking with Rogers for availability.",1
243753,02-SEP-11,30-AUG-11,Jean Paul,,fr,70.26.224.21,la.pointe@sympatico.ca,13063241,000000119536796,4,4,,4
243754,02-SEP-11,31-AUG-11,Mustapha,,fr,70.26.161.89,renewendling@sympatico.ca,13085649,000000119567650,5,5,,5
243755,02-SEP-11,31-AUG-11,Antoinette,,fr,70.29.171.199,richardguay.gestion@sympatico.ca,13085779,000000119557622,4,4,,3
243756,02-SEP-11,01-SEP-11,Jerome,,en,76.69.22.61,steve.kinnari@sympatico.ca,13087761,000000119579813,5,5,,5
243757,02-SEP-11,31-AUG-11,Andrea,,en,174.88.205.197,d.mills@sympatico.ca,13073701,000000119570753,5,5,Nothing,5
243758,02-SEP-11,31-AUG-11,Suresh kumar,,en,70.50.7.38,bill_wilkinson@sympatico.ca,13071891,000000119572258,1,1,Actually send the technician you promised instead of me waiting 9 hours and then calling to find out he is not coming. Then rebooking for the next day and nobody showed up again. It took three days to get someone here while i waited. Very poor service. Think I may just change my services to Cogeco.,1
243759,02-SEP-11,30-AUG-11,Kalthoum,,fr,184.151.127.161,vibrationnisme@sympatico.ca,13069165,000000119522839,3,4,,4
243760,02-SEP-11,31-AUG-11,Alfredo,,en,65.94.196.163,cgthrow@sympatico.ca,13072869,000000119564247,5,5,,5
243761,02-SEP-11,01-SEP-11,Anusha,,en,67.68.70.23,m.mccloskey@sympatico.ca,13080969,000000119576244,4,4,,4
243762,02-SEP-11,01-SEP-11,Donald,,en,76.68.141.153,robinsonradcliff@sympatico.ca,13086049,000000119578067,5,4,Please leave my billing alone!!! I can't seem to get the same billing two months in a row.,5
243763,02-SEP-11,31-AUG-11,Divya,,en,174.95.143.194,gord.halverson@sympatico.ca,13076605,000000119563098,5,5,nothing so far,5
243764,02-SEP-11,31-AUG-11,Clarisse,,en,70.29.131.186,randvlaw@bell.net,13085403,000000119552354,4,4,,4
243765,02-SEP-11,01-SEP-11,Will,,en,174.95.143.194,gord.halverson@sympatico.ca,13076607,000000119575848,5,5,not so far,5
243766,02-SEP-11,23-AUG-11,Madhu,,en,65.93.42.112,cdnrsmith@sympatico.ca,12988827,000000119381412,5,5,"Nothing at all, he was very knowledgeable, knew what he was talking about, and resolved the issue I was having.  Keep up the good work Madhu!!!  Just an FYI though, the person that was trying to help us before Madhu, was totally and completely useless! Was to call us back within 24 hours and didn't, was saying the problem had to do with an email we received, NOT good service.  Madhu, had the issue resolved within probably 20 minutes.",4
243767,01-SEP-11,31-AUG-11,Matthew,,en,70.27.27.168,popovic-fbi@sympatico.ca,13085055,000000119548616,5,5,"wow, what a difference between this call and my first call, i could not believe how helpful this person was,
Thank you !  ",5
243768,01-SEP-11,31-AUG-11,Ajay,,en,70.50.186.44,elladon@sympatico.ca,13075225,000000119561442,5,5,NOTHING,5
243769,01-SEP-11,31-AUG-11,Sunil,,en,65.92.98.96,robert.castel@sympatico.ca,13085961,000000119571533,1,1,Stop using people from third world countries providing third class service.,1
243770,01-SEP-11,31-AUG-11,Med Anis,,fr,67.71.24.163,ga.eve@bell.net,13076077,000000119552721,2,1,"Changer mon modem de resautage à domicile de  bell pour un nouveau car il ne fonctionne pas bien , votre techno dit que tout est oké cependant suite à cet appel j'ai relue le manuel ''wireless Home Networking self install guide''.  Les lumières ETHERNET et WIRELESS et INTERNET clignotent. Dans le livre il est dit de consulter le ''TROUBLESHOOTING'' section dans le livre de référence; Ce qui fut fait et auparavant un tecnicien que je connais m'a dit que mon modem faisait défaut. Donc je veux bien croire que vos techniciens sont bien formés mais ça ne veut pas dire qu'ils ont toujours raisons. ",2
243771,01-SEP-11,31-AUG-11,Hssen,,fr,70.52.41.11,dproulx003@sympatico.ca,13074845,000000119561249,5,5,Rien de plus et merci à votre technicien pour ses bons conseils.,5
243772,01-SEP-11,31-AUG-11,Jessica,,en,64.231.169.96,williamslaurie@sympatico.ca,13089447,000000119566126,4,5,"THE CUSTOMER SERVICE REP WAS GREAT.  DOWN TO EARTH AND KNEW HER STUFF.  I WAS SO SURPRISED THAT THIS TIME WAS SO EASY COMPARED TO THE LAST CONVERSATION I HAD AMD HUNG UP DISGUSTED

",3
243773,01-SEP-11,31-AUG-11,John,,en,70.49.24.11,rjsetka@sympatico.ca,13085881,000000119571598,1,1,"Increase comunication and enunciation skills, better voice clarity",2
243774,01-SEP-11,31-AUG-11,Marvin,,en,76.69.9.53,rebecca.sutherns@sympatico.ca,13085557,000000119561187,1,2,"Do what I asked you to do, without me losing internet service for three days",1
243775,02-SEP-11,28-JUL-11,Sofien,,fr,174.91.18.59,lb.claude@sympatico.ca,12734951,000000118802384,1,1,avoir des représentant plus compétent et surtout moin insolent.,1
243776,01-SEP-11,31-AUG-11,Nadim,,fr,74.12.214.155,nicole_822@sympatico.ca,13083271,000000119564157,2,1,"Premièrement, je comprends que l'expérience s'acquiert. Je ne suis pas tellement bonne avec les ordinateurs et Outlook mais j'avais vraiment l'impression d'en connaître plus que le représentant qui m'a servi; il semblait assez perdu le pauvre. 

Je suis du genre compréhensive mais pas quand je suis servi au niveau des ordi; je trouve ma facture assez élevée alors quand en plus le service est boîteuux et déficient je n'apprécie pas du tout. En tant que  courtier immobilier je me dois de servir mes clients me peux pas me permettre de servir mes clients que par un service d'excel.En tant que travailleur autonome, si mes clients sont insatisfaits aucune vente, donc pas de rétribution, donc pas de paye aussi simple que ça. 
De surcroit Bell Télé, a eu plusieurs fois des problèmes au niveau des ondes(brouillées) et ce à plusieurs reprises température mais par contre la facturatiom se fait sans changement; elle est pareil alors!  

Par ailleurs, je n'apprécie pas vraiment être servi par des gens qui sont à l'extérieur de mon pays; le Canada ce n'est pas la Tunésie ou l'Inde.  Les gens de La Tunésie sont très polis je n'ai rien contre les individus en tant que tel  Malheureusement ils ne comprennent pas toujours nos expressions, notre jargon, notre dialecte et je trouve que cela complique les échanges, Avoir à répéter parfois en articulant plus lentement m'agaçait; j'étais pressé j'avais un rvs de céduler avec un client à une heure précise alors la seule chose que je voulais était que le problème se règle. Je n'avais pas envie de recommencer et tout réexpliquer à nouveau à un autre représentant, et maintenant non plus cela ne me dit pas non plus mais j'ai l'impression que demain matin je devrais encore le appeler! J'ai eu depuis quelques temps à faire des changements au niveau de certains de mes services à Bell et je dois dire que les réponses et le service de première ligne ne furent pas ce qui étaient le mieux. Je suis capable d'insister si les réponses que j'obtiens ne me satisfassent pas mais c'est pas pareil pour tout les gens qui appellent; Les gens dépourvu doivent être bien perdus! Par contre les servcices des représentants des lignes supérieures furent excellents 

En commençant j'ai demandé à votre représentant dans quel pays l'appel avait été dirigée et la réponse fut Tunésie. Il m'a semblé très surpris, comme s'il n'avait jamais entendu parler de ça. Il a dit qu'il pouvait effectivement le faire mais qu'il se pourrait que je me retrouve à nouveau dans la file d'attente de la Tunésie.  J'ai douté de son explication mais j'avais pas envie d'insister; j'avais peu de temps et je voulais que le problème se règle.  

En conlusion j'ai passé beaucoup de temps en ligne avec ce représentant. Je ne le rends pas responsable cette personne elle apprends, c'est la direction qui devrait faire en sorte qu'un coach le supporte de façon plus soutenue. à titre d'info j'ai pensé vous joindre une copie du billet  ouvert par Nadim votre représentant: 

15:54 Connecté. Un représentant du service d'assistance sera à votre disposition dans un instant.
15:54 Session d'assistance établie avec Nadim (748814).
15:54 Vous avez accordé toutes les autorisations à Nadim (748814). Pour révoquer, cliquez sur le X rouge dans la barre d'outils ou appuyez sur Pause/Break sur le clavier.
15:54 Contrôle à distance démarré par Nadim (748814) 
16:06 Nadim (748814): nicoleunderscore
16:21 b1zccr43: nicole_822@sympatico.ca
16:32 Nadim (748814): veilleuxnicole@sympatico.ca
16:37 Nadim (748814): La demande 000000119564157 a été créée sans erreur

Pour conclure:  15:54 À 16:37 = 43 minutes et au début j'ai expliqué mon cas et ai demandé d'être transféré au Canada un autre 5 minutes dison ce qui fait un total de:     48 minutes et je suis toujours avec le même problème mais je n'appelerai pas ce soir, je serai pas très tolérante et je dois dire que Nadim a pas a surement pas trouvé que j'étais une cliente patiente.

Voilà!











",1
243777,02-SEP-11,25-AUG-11,Naim,,fr,70.55.105.32,vpelber@sympatico.ca,13022861,000000119435388,4,4,avoir d'autres conseillers en place qui ont un sens du marketing ,4
243778,02-SEP-11,30-AUG-11,Emely,,en,174.89.57.20,mshabs@sympatico.ca,13065179,000000119524039,5,,"Why do you still carry Outlook espress if mireosoft do not any longer support it?

Mark Seeley",3
243779,02-SEP-11,31-AUG-11,Elyes,,fr,174.88.178.167,cmilott@sympatico.ca,13073343,000000119561449,5,5,,5
243780,02-SEP-11,13-AUG-11,Pamela,,en,76.68.188.124,beaulinda@sympatico.ca,12894593,000000119155507,3,1,"actually billed me the right amount for the services that i changed last month,instead of overbilling",2
243781,02-SEP-11,31-AUG-11,Paul,,en,69.158.84.197,vijicas@sympatico.ca,13089061,000000119546623,5,5,,5
243782,02-SEP-11,01-SEP-11,Med Aymen,,fr,74.13.174.173,marquise.nys@bell.net,13081629,000000119576833,5,5,,5
243783,01-SEP-11,30-AUG-11,Zied,,fr,67.70.79.5,jeanguy11@sympatico.ca,13062021,000000119544926,2,1,volume de parolle pas assé élevé,3
243784,02-SEP-11,31-AUG-11,Kais,,fr,70.30.207.175,bernarddion@bell.net,13071747,000000119550306,5,5,,5
243785,02-SEP-11,01-SEP-11,Dilli,,en,70.30.145.187,k_burlock@sympatico.ca,13079191,000000119576618,5,5,more information re: network key and where to find it prior to my calling the tech,5
243786,02-SEP-11,31-AUG-11,Romy,,fr,184.148.217.90,pierrelafond@sympatico.ca,13084933,000000119571736,4,5,Nous guider afin que nous exécutions la tâche et non suivre les opérations de votre conseiller sur notre ordi.,4
243787,02-SEP-11,01-SEP-11,Daniel,,en,174.89.56.111,k.russell@sympatico.ca,13079179,000000119577342,4,4,Beeter training for the rep on Personal Vault,4
243788,02-SEP-11,31-AUG-11,Thorat,,en,70.50.176.196,franski@sympatico.ca,13075973,000000119568585,5,5,,5
243789,02-SEP-11,31-AUG-11,Basho,,en,174.91.103.224,nadstep@sympatico.ca,13082975,000000119571303,5,5,Nothing.,5
243790,02-SEP-11,31-AUG-11,Shinoj,,en,67.70.160.51,jcroskery@sympatico.ca,13077999,000000119567400,4,4,,4
243791,02-SEP-11,31-AUG-11,Yves,,fr,65.93.152.77,beausejour.r@bell.net,13071643,000000119550699,3,4,,3
243792,02-SEP-11,31-AUG-11,Anthony Florence,,en,66.46.21.100,avillarico@sympatico.ca,13071337,000000119549099,4,4,,5
243793,02-SEP-11,31-AUG-11,Moses,,en,184.148.187.53,mark.king4@sympatico.ca,13081563,000000119566435,5,5,it took the whole afternoon to add a new e-mail address.  This whole process took too long. This has nothing to do with the individual that assisted us. He was great.,5
243794,02-SEP-11,31-AUG-11,Faiza,,fr,65.92.23.134,marcelle.sabella@sympatico.ca,13081271,000000119550518,5,5,,5
243795,02-SEP-11,24-AUG-11,Mouna,,fr,174.94.109.207,patricia_ross@sympatico.ca,13008163,000000119386118,3,4,,3
243796,02-SEP-11,01-SEP-11,Elizabeth,,en,70.48.113.236,pattwell@sympatico.ca,13084561,000000119575814,5,5,,5
243797,02-SEP-11,01-SEP-11,Adel,,fr,70.51.176.248,pierre.parent7@sympatico.ca,13084915,000000119575319,5,5,,5
243798,02-SEP-11,31-AUG-11,David,,en,76.67.21.125,eric.tattersall@bell.net,13075333,000000119550750,4,4,"The ""experience"" you are referring to was the result of several other ""chat line"" calls that were not satisfactory. You have a disconnect between your departments.  ie: phone & internet",
243799,02-SEP-11,31-AUG-11,Kaouther,,fr,174.92.243.239,andrec33@bell.net,13070853,000000119548776,4,4,,4
243800,02-SEP-11,31-AUG-11,Justin,,fr,174.95.230.199,mchadog@sympatico.ca,13081915,000000119549663,5,5,,5
243801,02-SEP-11,31-AUG-11,Keith,,fr,67.68.123.241,d.teissier@sympatico.ca,13073717,000000119571648,5,5,,5
243802,02-SEP-11,31-AUG-11,Nabil,,fr,67.68.123.241,d.teissier@sympatico.ca,13073719,000000119570424,3,1,"Le conseiller n'a pas pu résoudre le problème d'après lui c'est le réseau Bell qui est en défaut: je suis capable d'atteindre tous les sites internet SAUF un: Cegep de Jonquière.
Il devait en référer au spécialiste DSL....j'attends toujours le résultat!!!!",
243803,02-SEP-11,25-AUG-11,Heni,,en,65.92.217.195,sylvie_nelson@sympatico.ca,13022209,000000119414762,5,5,,5
243804,02-SEP-11,01-SEP-11,Anis,,fr,76.65.56.67,Carole.Ouellet@bell.net,13069931,000000119581074,4,4,,5
243805,02-SEP-11,31-AUG-11,Hadhemi,,en,216.191.193.115,jmtrussart@sympatico.ca,13078487,000000119548010,3,2,"Train your customer rep to listen to the customer and not make assumptions. I have been a Bell customer for quite a long time, and I pretty much know what I am talking about. I called because I have not been able to access my account online. This is a Bell Canada problem, not mine. It should not be so difficult for me, the customer, to have it fixed. I just want to access my account and my bill online, which I can not do because of a problem at your end!",3
243806,02-SEP-11,31-AUG-11,Gregory,,en,72.14.175.34,k.barry@sympatico.ca,13079159,000000119566188,1,1,"Since switching to Fibre optic - we have been without service for 6 days - spoken to 5 reps, 5 technicians...reps are good but techs have no solutions. We are switching from bell to other providers asap.",1
243807,02-SEP-11,31-AUG-11,Sujay,,en,184.147.1.144,jaspearc@sympatico.ca,13077903,000000119560214,5,5,"Re this survey:  Change the type face to  BLACK.. GREY is difficult  to read THE SMALL GREY TYPE IS ALMOST IMPOSSIBLE TO READ>
I may ignore future mails. ",4
243808,02-SEP-11,31-AUG-11,Ben,,en,204.237.79.43,dhagey@sympatico.ca,13074399,000000119561185,5,5,,5
243809,02-SEP-11,31-AUG-11,Srinivasan,,en,69.158.182.167,w.mccormack@sympatico.ca,13089215,000000119548638,5,5,"I had a bit of trouble understanding the tech, due to his accent. However, I got through it and my problem was completely resolved. The tech was courteous and very helpful.",5
243810,02-SEP-11,31-AUG-11,Michael,,en,69.158.83.194,beemac@sympatico.ca,13071657,000000119548900,2,4,"more consistent response between departments, I was told one thing by one woman then the second woman said ""no, that's wrong"", so who was telling the truth? The first woman told me ""I can't see that because we have a different system from the other departments"". Also, I was called on July 7th to say my credit card was expiring, I gave that woman the new information and she told me that everything was updated and my account was NIL. Then yesterday my service was disabled. I had to speak with 4 different people before your error was corrected. It was very frustrating and totally unnecessary. If the woman who called me July had updated my account as she said she had, all this could have been avoided. My suggestion to get everyone to give the same and CORRECT information - whatever happened to infamous ""company line"". I am truly disappointed that each and every time I call Bell I have to speak to a minimum of 3 people to resolve issues.",2
243811,02-SEP-11,30-AUG-11,Luis,,en,70.31.74.240,bgibson000@sympatico.ca,13057743,000000119527085,4,1,"The system was out in our area and it took 1 1/2 to 2 hours of both your persons and my time to discover this and then we continued until the following day and about another hour or more of both mine and your reps. time to get us up and runnig. The over the next week there were 2 or three more tims on the phone with your technical people to get us up and running and even then we kept losing service. We are now up and running and while we have received a very limited compensation, I am of the opinion not enough as the service continued to come and go. You would appear to have good people working with a not so good system and based on the system I am considering and alternative service. It is now in your hands",3
243812,02-SEP-11,29-AUG-11,Karla,,en,76.71.155.245,kabaeb@bell.net,13051597,000000119500867,5,5,nothing it was great,5
243813,02-SEP-11,19-AUG-11,Samuel,,en,70.55.31.43,d.r.goodwin@sympatico.ca,12950701,000000119290546,4,1,provide high speed internet to my area in Kanata,3
243814,02-SEP-11,31-AUG-11,Malek,,fr,184.145.148.19,mar.mat@sympatico.ca,13081229,000000119566585,4,4,c.est OK,4
243815,02-SEP-11,17-AUG-11,Stephanie,,fr,67.68.226.164,edaline@sympatico.ca,12927993,000000119244095,5,4,,4
243816,02-SEP-11,31-AUG-11,Carlton,,en,209.226.175.46,marie.dean@sympatico.ca,13081435,000000119560690,4,5,rep could have been in Canada working not some foreign country  (BELL CANADA),3
243817,02-SEP-11,31-AUG-11,Arun,,en,14.99.12.81,evmartin@sympatico.ca,13075493,000000119563889,5,5,,5
243818,02-SEP-11,31-AUG-11,Oscar Ernesto,,en,70.53.129.83,linn.ell@sympatico.ca,13080447,000000119565301,5,5,"Excellent Charming ,Patient In every way
could not have  done any better",5
243819,02-SEP-11,31-AUG-11,Katlin,,en,76.69.24.217,zadel@sympatico.ca,13089809,000000119559577,5,4,It took 4 calls and lots of waiting (a total of 47 minutes) to Bell to get satisfactory service. Agent # XY868 was the first one that was willing to work with me to resolve my problem. My recommendation is that you hire more employees like Employee XY868.,1
243820,02-SEP-11,31-AUG-11,Joseph,,en,70.54.6.226,lauraslade@bell.net,13080063,000000119568636,1,1,We had a financial problem and our bill was late but when our internet and satellite were shut off it caused a lot of stress. My wife is on the internet everyday looking for a job and this was  upset for her as she could not do it. our bill is up-to-date now and i hope we do not have to talk to one of your representatives again!!!!!!!,2
243821,02-SEP-11,31-AUG-11,Silvia,,en,74.14.7.23,kiwis.in.canada@sympatico.ca,13079681,000000119550885,2,3,"Total Loss of service with longer than 24 hour down time is not acceptable in a scenario where there is no abnormalk weather emergancies etc.
Furthermore the support person in a subsequent call was changing my plan to a fast speed. Threee times I asked if there was a data cap involved as currently I have unlimited and she said no.. Then at the end of the call it emerged there was a data cap on the plan she was moving me to",2
243822,02-SEP-11,30-AUG-11,Rachel,,en,174.88.9.12,mproko@sympatico.ca,13065153,000000119538122,4,3,"Resolved my issue on the spot, not have me wait until my next bill, and then have me have to call back and talk to another ""customer care representative""",
243823,02-SEP-11,30-AUG-11,Joan,,en,206.130.174.61,npendiuk@sympatico.ca,13066197,000000119526122,5,5,,5
243964,02-SEP-11,02-SEP-11,Hema,,en,69.157.20.180,cikerr@sympatico.ca,13093499,000000119600047,4,3,Nothing else could have been done or done better - the issue was one which had to be worked out via a house call from a technician,5
243965,02-SEP-11,30-AUG-11,Maroua,,fr,69.157.139.94,martin_margot@bell.net,13064423,000000119521570,5,3,Pouvoir mettre mon rabais tout de suite car je dois recommuniquer avec vous au alentour du 20 oct pour pouvoir avoir le rabais que j'ai presentement.,3
243966,02-SEP-11,02-SEP-11,Jack,,en,70.27.204.225,fideault@sympatico.ca,13096005,000000119613800,4,4,,4
243967,02-SEP-11,01-SEP-11,Ermany,,en,74.14.16.88,thewonderfulweavers@sympatico.ca,13107881,000000119597162,3,4,"I don't have a clue what my user name is, we reviewed everything else and hopefully I have that down pat. I just can't bare another 2 to 3 hour contact at this time, my head just spins when the calls are over. I have several computers and am able to download my photos in minutes with external hard drives and memory sticks, the more I think about it , if I can ever figure out my user name it is going to take me many days to upload about 12,000 photos.
There has to be a better way for this to work !
Mrs. Elizabeth Weaver",3
243968,02-SEP-11,01-SEP-11,Jessica,,en,76.64.151.237,bodybreak88@bell.net,13092411,000000119597769,5,5,,5
243969,02-SEP-11,02-SEP-11,Mounira,,fr,174.92.172.221,lisemongrain7@sympatico.ca,13100883,000000119617213,4,3,"La ligne était très mauvaise, la voix était difficilement audible et j'ai du demander de répéter plusieurs fois.",5
243970,02-SEP-11,02-SEP-11,Sujay,,en,174.93.165.112,claudia.gutberg@sympatico.ca,13093623,000000119618043,5,5,"none, agent was very helpful",5
243971,02-SEP-11,02-SEP-11,Serina,,en,204.101.237.139,mugs.bill@sympatico.ca,13103151,000000119620340,4,4,,5
243972,02-SEP-11,01-SEP-11,Gregorio,,en,174.91.155.117,steve551@sympatico.ca,13107321,000000119587221,5,5,"the guy was great he fixed all my 
problems and answerd all my questions
he really made my day  thank you so much",5
243973,02-SEP-11,02-SEP-11,Roberto,,en,70.48.163.160,m.c.c.i@sympatico.ca,13101299,000000119617369,5,2,"bell know you had a problem for a long time and did not fix it 2 months interminte inter net, it didn.t bother me till i started losing money on line",
243974,02-SEP-11,02-SEP-11,Med Wacef,,fr,70.48.222.121,rejfafard@sympatico.ca,13105163,000000119613425,5,4,Temps d'attente pour conseiller est trop long,5
243975,02-SEP-11,02-SEP-11,Deepak,,en,76.65.27.162,jpplex@sympatico.ca,13099359,000000119607620,5,4,Nothing - excellently handled,5
243976,02-SEP-11,01-SEP-11,Sunhith,,en,70.31.54.247,victoriahyndman@sympatico.ca,13108503,000000119597606,3,3,"He is new I gather, and very pleasant. However...! This very nice agent must learn to complete the service at hand. He did a 50% connection for me, omitting one of two accounts!
Very nice though!
Victoria C. Hyndman",5
243977,02-SEP-11,02-SEP-11,Natalia,,en,70.52.174.165,peter.wroldsen@sympatico.ca,13104301,000000119617811,2,4,"Be friendly and welcoming, not arrogant.
Show a sincere interest in helping the customer.",2
243978,02-SEP-11,01-SEP-11,Ines,,fr,76.67.164.140,nic.thomas@sympatico.ca,13103555,000000119586053,5,5,,5
243979,02-SEP-11,30-AUG-11,Jose,,en,174.88.101.218,edomet@sympatico.ca,13059963,000000119544006,5,4,Can't think of anything,5
243980,02-SEP-11,02-SEP-11,Maher,,fr,70.26.221.224,diane653@sympatico.ca,13094785,000000119603226,5,5,,5
243981,02-SEP-11,01-SEP-11,Umesh,,en,76.64.94.15,ted.staniewski@sympatico.ca,13107735,000000119587224,5,5,nothing at all everything was great,5
243982,02-SEP-11,02-SEP-11,Sana,,en,70.50.60.80,melnalex@sympatico.ca,13102335,000000119607389,1,1,She did not know what she was talking about. She was confused and blamed the problem on my lap top. Told me that I was missing software and had to contact the company. My wife called another tech and he was amazing and helped us find the problem. You should hire techs that actually know what they are talking about.,1
243983,02-SEP-11,02-SEP-11,Vijaya,,en,70.50.60.80,melnalex@sympatico.ca,13102337,000000119621695,5,5,After the service my husband received calling bell. This tech was so awesome. He fixed the problem we were having! He was amazing. These are the techs that keep me a customer.,5
243984,02-SEP-11,02-SEP-11,Edwin,,en,65.95.132.207,beernink@sympatico.ca,13091949,000000119610327,5,4,,1
243985,02-SEP-11,23-AUG-11,Francisco,,en,184.150.59.7,helenesenior@sympatico.ca,12991651,000000119374443,2,1,I was still unable to getany email,3
243986,02-SEP-11,01-SEP-11,Srinivas,,en,65.95.212.21,jean.shantz@sympatico.ca,13098499,000000119597764,2,3,The first person I spoke with ould not speak English very well so I had trouble uunderstanding him.,3
243987,02-SEP-11,02-SEP-11,Hema,,en,174.88.67.136,pamela.osi@sympatico.ca,13103923,000000119599896,5,3,My wireless internet keeps dropping me and the modem light is red? I was told someone will take a look at this within 24-48 hr. Not sure if anything happenned nobody called yet.,4
243988,02-SEP-11,01-SEP-11,Raouf,,fr,69.159.136.96,martelchabot@bell.net,13101905,000000119588838,4,4,,4
243989,02-SEP-11,02-SEP-11,Luis,,en,70.51.28.230,clblair@sympatico.ca,13093639,000000119603958,5,4,,5
243990,02-SEP-11,02-SEP-11,Romy,,fr,70.48.27.223,cecilelessard6@sympatico.ca,13093205,000000119613148,4,4,,5
243991,02-SEP-11,01-SEP-11,Mounira,,fr,174.93.129.16,gbelang@sympatico.ca,13076219,000000119578238,3,4,,4
243992,02-SEP-11,01-SEP-11,Krishnan,,en,70.26.235.8,POULIN801@sympatico.ca,13090289,000000119598507,5,5,Nothing,5
243993,02-SEP-11,31-AUG-11,Kevin,,fr,74.12.247.24,paulrencsik@sympatico.ca,13084649,000000119561933,5,5,,5
243994,02-SEP-11,30-AUG-11,Partha,,en,184.144.36.38,mcbuffalo@sympatico.ca,13064577,000000119523749,5,5,,5
243995,02-SEP-11,30-AUG-11,Sudhakar,,en,64.231.67.58,m37dewey@sympatico.ca,13064021,000000119525734,5,5,,5
243996,02-SEP-11,01-SEP-11,Vikram,,en,184.147.208.153,bobsue.readings@sympatico.ca,13072041,000000119576309,3,4,"I had to repeat myself several times. I felt he was not always listening to me.
I was also put on hold for too long a period waiting to confirm that a new modem was being sent.",4
243997,02-SEP-11,28-AUG-11,Jayaraman,,en,76.70.100.245,chamberspeter@sympatico.ca,13042499,000000119487301,4,4,,4
243998,02-SEP-11,02-SEP-11,Rebecca,,en,64.231.169.45,j.sadler@sympatico.ca,13098031,000000119615918,4,4,"Unfortunately I have had to phone Bell concerning my monthly bill in July when my bill went from $75.37 in March, $82.15 in April, $82.68 in May and $84.41 in July.  I spoke to Krishna who offered me a promotion (Home phone 34.82, Internet 28.90 for 12 months for a total of $72.00). The July bill was $76.36 and August bill $75.92. Today when I called I spoke with Johan, Adam and Rebecca and was on the phone for 58 minutes while things were resolved.  I hope I will be satisfied with what has been offered to me this time.   ",3
244094,02-SEP-11,26-AUG-11,Sandra,,en,174.88.5.65,billanddanaharrison@bell.net,13024401,000000119443493,1,1,"had a representative call us like we were told they would to fix our bell internet connection, today is Friday September 2, 2011 and we have not as of yet heard from anyone like we were told, to come and fix our connection.  The Bell service we are experiencing is poor at the best, we require a technician like we were told, customer relations is not at its best, we pay monthly and on time and more then others for our service as we are rural, and can't even use our computer to our fullest.  After talking to your customer service representative, we got the impression that we should be looking for another internet provider for our bell services, if we can't use our computer daily, why have your service in our home, let me know why we are paying your company and not getting proper service?

Bill and Dana Harrison",1
244095,02-SEP-11,30-AUG-11,Rowena,,en,174.95.170.79,maddeaux@sympatico.ca,13064049,000000119534061,3,4,You guys screwed up my billing AGAIN. One moretime and you guys can kiss me goodby I am fed up,1
244096,02-SEP-11,31-AUG-11,Cesar,,en,70.29.240.169,lech.kwasiborski@sympatico.ca,13080167,000000119569901,1,1,"this ticket 119569901 is a continuation of ticket 119515574. The initial call was placed 29August. The response was polite but very ineffective.I kept stressing the point that ALL my computers were unable to connect to the internet and suspecting the modem was bad. They kept telling me to verify my settings, i did and i kept repeating that the MODEM is bad. i spoke with a supervisor and he just kept telling me the same thing, he would NOT send me a modem BUT only a power supply. I kept telling him its not a power supply problem but the ethernet connection in the MODEM IS BAD. He said that Bell policy is to first send a power supply, I told him WHAT if the MODEM IS BAD, he replied that he was sure it was the power supply.He promised delivery within 24 hrs.
After 48hrs I called again and this is when this ticket was opened 119569901. I spoke with Ceaser and HE was the only positive experience thru this ordeal.He told me that the origional shipment NEVER shipped due to an error in making the request.I explained that at this point I have had no access for the past 72hrs and that I didn't think that the power supply was the problem but that the MODEM was.
He said no problem after confering with his manager and they sent me a complete MODEM,
The problem was resolved 02 Sept a whole work week by replacing the MODEM !!!
I don't think I will remain a customer of BELL'S 
CEASER along with his supervisor resolved the issue. They were helpful.",1
244097,02-SEP-11,31-AUG-11,Achref,,fr,67.68.104.181,jmlise@sympatico.ca,13078465,000000119566872,5,5,,5
244098,02-SEP-11,31-AUG-11,Sinu,,en,184.146.160.232,bernhard.f@sympatico.ca,13071759,000000119568537,5,5,"Not a thing!! Your rep. was quick to identify my problem, immediately zeroed in on the possible source ( my modem) and corre ctly provided me with the simple procedure to resolve the situation. (Why didn't I think of that??!!) 
He spoke in a clear voice, perfect English, and yet: so far away! Thanks again!",5
244099,02-SEP-11,31-AUG-11,Michael,,en,70.48.73.175,ldanielski@sympatico.ca,13080135,000000119555856,3,3,"provide support for firefox.  many, many, many people use it",1
244100,02-SEP-11,18-AUG-11,Jeannette,,en,65.92.64.158,rpoweska@sympatico.ca,12946537,000000119275892,1,1,do what you say you are going to do,1
244101,02-SEP-11,31-AUG-11,Wissem,,fr,74.13.157.71,rodrigue29.levesque@sympatico.ca,13086085,000000119560713,1,1,"résoudre le probleme,ça fait trois jours que nous avons pas internet",1
244102,02-SEP-11,02-SEP-11,Divya,,en,74.13.32.66,j.tirvine@sympatico.ca,13098035,000000119602570,5,4,,4
244103,02-SEP-11,31-AUG-11,Brandon,,fr,173.179.150.5,slachance07@sympatico.ca,13087387,000000119568705,1,1,"Être à notre écoute...
ça fait 3 jours que nous n'avons pas de telephone et internet et on paie pour le service",1
244104,02-SEP-11,02-SEP-11,Sofien,,fr,69.159.120.144,denisde@sympatico.ca,13094619,000000119615994,3,5,,4
244105,02-SEP-11,01-SEP-11,Elyes,,fr,76.71.189.231,lizettr49@sympatico.ca,13100908,000000119597356,1,1,,
244106,02-SEP-11,01-SEP-11,Kristel,,en,69.156.117.227,farmerpaul@sympatico.ca,13095867,000000119586123,4,4,,4
244107,02-SEP-11,01-SEP-11,Sarry,,fr,70.30.234.46,claire.ledoux@sympatico.ca,13093563,000000119592414,5,4,,4
244108,02-SEP-11,02-SEP-11,Jamila,,fr,67.68.75.15,germainbertrand@sympatico.ca,13096651,000000119605411,4,1,Me connecter  afin de pouvoir me servir de mon Live Messenger  et aussi pouvoir envoyer des courrier par Outlook. Je dois vous dire que rien ne fonctionne  présentement ,3
244109,02-SEP-11,02-SEP-11,Reginald,,en,70.48.41.61,pkmitchell@sympatico.ca,13104505,000000119607649,4,2,,3
244110,02-SEP-11,01-SEP-11,Greg,,en,69.158.32.146,bpegler@sympatico.ca,13092517,000000119589048,5,5,,5
244111,02-SEP-11,02-SEP-11,Naidu,,en,70.30.132.175,dmalcolm@bell.net,13094927,000000119613342,5,5,Nothing,5
244112,02-SEP-11,02-SEP-11,Med Amine,,fr,67.68.105.34,c.potvin.1@sympatico.ca,13092829,000000119616636,5,5,rien,5
244113,02-SEP-11,01-SEP-11,Kmar,,fr,67.70.50.120,melaniedescheneaux@bell.net,13102313,000000119594130,1,1,COMPRENDRE LE CLIENT,1
244114,02-SEP-11,02-SEP-11,Divya,,en,74.14.74.233,weisie@sympatico.ca,13108769,000000119621713,5,5,not a thing.,4
244115,02-SEP-11,01-SEP-11,Hatem,,fr,67.70.133.151,real.dore@sympatico.ca,13105097,000000119596926,5,5,"Rien, ma demande a été fait au complet.",5
244116,02-SEP-11,02-SEP-11,Joanne,,en,65.92.114.218,terry18@sympatico.ca,13107769,000000119602143,5,5,,5
244117,02-SEP-11,02-SEP-11,Megan,,en,74.13.182.235,elketerstege@sympatico.ca,13095515,000000119610265,5,5,"don't change the costs all the time or any time without notice.  I don't have time to always check and complain every monthe
Thanks  Elke",3
244118,02-SEP-11,02-SEP-11,Kamel,,fr,69.157.153.207,andre.joanne@sympatico.ca,13091185,000000119604074,3,3,"Confirmer si ,oui ou non ,mon secteur était en entretien ou pas, de façon à expliquer la lenteur du réseau.",3
244119,02-SEP-11,02-SEP-11,Mustapha,,fr,70.29.164.142,gaetane.normandin@sympatico.ca,13096373,000000119608552,5,4,"Régler le problème lorsque j'ai téléphoné mardi dernier.  On m'avait alors dit que des spécialistes s'occuperaient du problème dans un délai de 72 heures maximum mais rien n'avait été fait avant que je retéléphone ce vendredi après-midi.
Mustafa a immédiatement corrigé la situation et répondu à toutes mes questions.",4
244120,02-SEP-11,31-AUG-11,Asma,,fr,65.93.130.157,micheljodoin@bell.net,13082283,000000119551116,3,4,,4
244121,02-SEP-11,30-AUG-11,Ines,,fr,65.92.37.73,mich.beauchemin@sympatico.ca,13064775,000000119533553,5,4,,4
244122,02-SEP-11,18-AUG-11,Mohammed,,en,65.92.64.158,rpoweska@sympatico.ca,12946539,000000119273082,1,1,very poor customer service led me to cancel my home phone. Tooke 8 days to resolve a simple issue. Not a happy customer,1
244123,02-SEP-11,31-AUG-11,Jacqueline,,en,70.26.90.70,frances.slavenburg@sympatico.ca,13075883,000000119558794,2,2,not sure,4
244124,02-SEP-11,25-AUG-11,David,,en,70.52.196.3,gmnem@sympatico.ca,13015697,000000119432554,4,,"The service often seems to be very good and as a result I'm left feeling that the problem has been completely resolved. Then to my surprise I later find that the issues most times has not been resolved and that the entire matter has become more complicated. As a result, I find it necessary to spend a large amount of time on the phone with Bell correcting past issues that not been resolved as expected and in fact to deal with new issues that have been created. The lack of continuity caused by not being able to discuss the ongoing problems with a single representative make the effort seem hopeless. Many associates of mine have refused to deal with Bell for this reason. We have been strong supporters of Bell both personally as well as in our business dealings, but it has been very frustrating and costly for us to do so. We've responded to both phone and internet surveys in the past and we get no response. There is not feeling on our part that anyone pays any attention to our feedback. I feel helpless about the situation, but here I am again responding.",
244125,02-SEP-11,01-SEP-11,Koussay,,fr,69.159.1.42,canoval@bell.net,13092939,000000119587632,2,,nous ne comprenons la langue etrangere du technicien. un canadien est a recommande.,2
244126,02-SEP-11,01-SEP-11,Latregan,,fr,69.156.206.215,marjo2831@sympatico.ca,13101835,000000119588191,5,5,vous m'avez surpris par votre compassion et je vous en remercie.,4
244127,02-SEP-11,01-SEP-11,Cesar,,en,174.91.61.142,kathleen.page@sympatico.ca,13099771,000000119597271,5,5,Nothing.  I was completely satisfied with the way I was treated.,5
244128,02-SEP-11,02-SEP-11,Kevin,,en,69.156.129.252,jgaryk@bell.net,13098725,000000119607017,2,1,Resolved the problem,3
244129,02-SEP-11,02-SEP-11,Kais,,fr,174.95.250.71,sbeaudoin02@bell.net,13106408,000000119602387,4,,J'attends des nouvelles du thecnicien dans les 72 heures,4
244130,02-SEP-11,02-SEP-11,Shalini,,en,70.48.41.61,pkmitchell@sympatico.ca,13104507,000000119602579,1,1,,2
244131,02-SEP-11,01-SEP-11,Audiel,,en,64.231.245.190,gemm2@sympatico.ca,13096537,000000119588041,3,1,Solve my problem,4
244132,02-SEP-11,02-SEP-11,Mark,,en,70.31.225.194,wdgoodwin@sympatico.ca,13108753,000000119610535,5,5,,5
244133,02-SEP-11,01-SEP-11,Emylie,,fr,70.30.172.13,louis.francoise@sympatico.ca,13101041,000000119593732,5,4,,5
244134,02-SEP-11,02-SEP-11,Justine,,en,70.54.19.139,katcap@sympatico.ca,13099759,000000119606387,5,5,"I'm not exactly computer-literate, so I needed your representative to repeat some of the information she was giving me.  She very kindly did so, so that I was able to understand.  I guess assuming that everyone understands their internet service is not always the case.  Thank you to your rep. for clearing things up in a way that I was able to comprehend.

",5
244135,02-SEP-11,02-SEP-11,Prego Junior,,en,74.12.191.235,davideckert@sympatico.ca,13094402,000000119616001,5,4,,5
244136,02-SEP-11,01-SEP-11,Ahmed,,en,65.95.134.167,valmetal1@sympatico.ca,13108373,000000119591664,1,1,better English,2
244137,02-SEP-11,02-SEP-11,Anne-Marie,,en,174.95.69.63,laur0165@bell.net,13100415,000000119619003,5,5,Absolutly nothing - I was totally satisfied!,5
244138,02-SEP-11,02-SEP-11,Salvador,,en,174.89.31.112,parart@bell.net,13103957,000000119619308,2,1,Fix the problem!,1
244139,02-SEP-11,02-SEP-11,Nes,,en,70.51.223.155,Troncoso_9@sympatico.ca,13090409,000000119611846,3,4,,2
244140,02-SEP-11,01-SEP-11,Feeroj,,en,74.15.61.121,panda90@sympatico.ca,13103937,000000119599153,5,4,,5
244141,02-SEP-11,02-SEP-11,Mario,,en,69.156.95.221,wwtich@sympatico.ca,13109021,000000119602821,5,5,Have programs explained to me better,5
244142,02-SEP-11,02-SEP-11,Amine,,fr,209.226.177.179,anga19@sympatico.ca,13091269,000000119619395,3,2,"Amine ne m'a pas rassurée quant à la provenance du courriel venant de cemt@bell.ca en me disant simplement que si j'avais des doutes je n'avais qu'à l'effacer! Mais je reste avec la question.

Par contre il a eu une bonne suggestion en me disant qu'il allait me renvoyer un courriel de sondage pour que je puisse comparer.

Et voilà son courriel vient de surveyssms@bell.ca et non de cemt@bell.ca. Est-ce la même chose? Je ne le sais toujours pas.",4
244143,02-SEP-11,02-SEP-11,Mihai,,fr,174.89.180.29,micheline.parayre@sympatico.ca,13102541,000000119611927,3,4,j'ai été privé de mon service courriel pendant beaucoup trop longtemps,3
244144,02-SEP-11,01-SEP-11,Elyes,,fr,70.48.111.110,afmartel@bell.net,13090703,000000119592454,3,4,"ÉTANT SUR INTERNET DEPUIS 16 MOIS JE NE CONNAIT PAS TOUT LOIN DE LÀ, ET L'INTERNET N'EST PAS DE MA GÉNÉRATION.
La plupart du temps tous les techniciens sont gentils et patientl
Je ne suis pas toujours facile au niveau de la compréhension, donc ce qui me stress le plus c'est quand on me transmet le l'impatience dans le ton et dans la voix. On a beau dire des madames et des mercis, si ont est impatienst tous ça ne compte plus. BELL reste une compagnie à recommandé, cet impatience est un cas isolé, et très souvent avec des gens avec accent français, j'en déduit que c'est de la tunésie, jamais un québéçois n'a été impatient avec moi.  Merci. ",5
244145,02-SEP-11,01-SEP-11,Juliio,,en,64.231.84.85,ramboerd@sympatico.ca,13104893,000000119587564,1,1,The problem I was reporting was to a green service pedistal located in front of 4 Chippewa Drive in Chatham. Not a service problem YET unless someone disturbs the wires exposed. I'm not sure if the rep I spoke to knew up from down of what I was trying to explain.,
244146,02-SEP-11,30-AUG-11,Rodolfo,,en,174.89.62.57,wedschild@bell.net,13069325,000000119543168,1,3,rep was aloof not really inbterested in helping ,4
244147,02-SEP-11,02-SEP-11,Sondes,,fr,174.91.241.166,alain213@sympatico.ca,13090815,000000119607141,4,5,l'attente en ligne il faut ête patient,5
244148,02-SEP-11,02-SEP-11,Haythem,,fr,174.93.148.240,lise.dallaire@sympatico.ca,13100865,000000119617516,5,5,"Haythem a été particulièrement serviable; il a bien compris mon problème et l'a résolu avec patience",5
244149,02-SEP-11,02-SEP-11,Emily,,en,69.159.6.106,Hall79@sympatico.ca,13090133,000000119612637,1,1,I WAS LEFT ON THE PHONE FOR OVER  2 HOURS IHAD TO CALL BACK 2 TIMES I GOT  NO PROBLEM SOLVED IN CALLING BELL        MR. O.W.HALL,1
244150,02-SEP-11,01-SEP-11,Minu,,en,184.144.52.174,mrl1602@sympatico.ca,13103073,000000119598953,5,5,"every thing is excellent.
no need to change.",5
244151,02-SEP-11,02-SEP-11,Elmer,,en,65.92.201.155,graeme_atkinson@sympatico.ca,13096981,000000119617343,5,5,It was all good.,4
244152,02-SEP-11,01-SEP-11,Justin,,en,74.198.9.139,camacho07@sympatico.ca,13092903,000000119587774,5,5,Nothing,5
244153,02-SEP-11,01-SEP-11,Jason,,en,72.38.101.18,lenhooper@sympatico.ca,13080233,000000119573265,5,5,"Nothing, but I would like to apologize to ""Jason' I may have used the f word at some point in the conversation (computer illiterate and very frustrated) but that was my fault. Again, sorry.",5
244154,02-SEP-11,30-AUG-11,Victoria,,en,184.146.144.231,jeffallen@sympatico.ca,13062069,000000119545065,1,1,"Shorten the length of the phone call for moving requests, improve the accuracy of the information for the moving request.",1
243999,02-SEP-11,02-SEP-11,Houda,,fr,98.143.215.66,va2rb2010@bell.net,13108323,000000119615437,4,4,"Arrêter de faire des erreurs dans la facturation. C'est la troisième fois que je dois intervenir. Vous prenez des ententes pour des forfaits, vous facturez autrement. Le 20 juillet tout était réglé et pourtant ce 2 septembre tout est à refaire. Tout le monde se plaint de votre système de facturation. Si nous avons juste le téléphone, ok mais dès qu'il y a des promotions, des forfaits etc, c'est le bordel. Mon voisin a aussi eu des troubles avec vous pour BELL TÉLÉ. Encore une fois c'était pour des crédits non donnés. Je ne peux croire qu'une aussi grosse compagnie n'est pas en mesure de facturer correctement. J'ai un forfait sans frais pour le modem et voilà que le modem m'était chargé ce mois-ci pour être créditer le mois prochain, voyons-donc, hey, vous êtes BELL CANADA, the big company ! N'importe quel petite entreprise aurait fermé ses portes avec un système aussi médiocre. Le 20 juillet c'était mon forfait qui n'avait pas été appliqué. Le gars m'a dit que ce forfait n'existait plus et qu'il pouvait juste me l'offrir pour 8 mois contrairement à 12 lors du renouvellement au printemps. C'était votre erreur et pourtant il aurait fallu que j'accepte 8 mois au lieu de 12. Finalement, avec insistance le service des plaintes a réglés ça. Les gens qui répondent son ok mais nous ne devrions pas avoir à toujours ""dealer"" avec un agent pour faire respecter votre parole. C'est tout simplement incroyable !",1
244000,02-SEP-11,02-SEP-11,Adam,,en,74.14.88.18,fourbunns@bell.net,13096099,000000119616831,4,4,,4
244001,02-SEP-11,02-SEP-11,Belhassen,,fr,70.29.153.216,allousk@bell.net,13091029,000000119620040,5,5,"Rien,je suis tres satisfait.",5
244002,02-SEP-11,02-SEP-11,Ashwini,,en,64.228.91.188,arthur.preston@sympatico.ca,13091554,000000119618232,5,4,,4
244003,02-SEP-11,02-SEP-11,Greg,,en,70.51.32.217,htloevinsohn@bell.net,13097663,000000119614854,3,3,"To immediately solve the remaining problem, which I clearly defined as 400 odd items appearing inexplicably in my email Inbox. The problem was finally solved today, Friday, September 2/11
after an intervention by an agent from Ottawa, who discovered and removed an inhibiting item of information in my system, which must have been there for some considerable time, without my intervention of awareness of it!",4
244004,02-SEP-11,01-SEP-11,Amy,,en,174.91.13.200,l.tripney@bell.net,13100265,000000119590036,5,5,,
244005,02-SEP-11,02-SEP-11,Srinivasan,,en,70.49.9.50,mandkjohnson@sympatico.ca,13101557,000000119602824,5,5,,5
244006,02-SEP-11,02-SEP-11,Vinay,,en,184.144.132.91,canjagman@bell.net,13092935,000000119601946,1,1,For six weeks I have attempted to get a new password for my profile. I keep getting shunted fro internet technical services to some higher authroity who calls me on my cell phone while driving. the file is 119404589 if you really care,1
244007,02-SEP-11,01-SEP-11,Afef,,fr,174.95.116.171,micheel@sympatico.ca,13102497,000000119592763,4,4,,4
244008,02-SEP-11,02-SEP-11,Syed Mustafa,,en,174.89.66.50,c.almada@sympatico.ca,13092789,000000119621789,3,4,Spoke to 3 people before I got to right person took to long explAn 3 times,3
244009,02-SEP-11,02-SEP-11,Alfredo,,en,70.31.114.2,koselake@bell.net,13100137,000000119616944,4,5,,5
244010,02-SEP-11,28-AUG-11,Dilip,,en,76.68.41.221,johnkwunchung@sympatico.ca,13044157,000000119486011,2,2,indicating for password is not clear,4
244011,02-SEP-11,02-SEP-11,Dylan,,en,174.91.80.165,rcochen@sympatico.ca,13105067,000000119599926,5,5,,5
244012,02-SEP-11,31-AUG-11,Luc,,en,70.31.8.218,aa.robertson@sympatico.ca,13070199,000000119564544,3,3,We need to try the suggestions and have the replacement modem.,4
244013,02-SEP-11,02-SEP-11,Elsy,,en,76.67.20.226,kavery@sympatico.ca,13099811,000000119615375,5,5,,5
244014,02-SEP-11,02-SEP-11,Sharmila,,en,76.67.20.226,kavery@sympatico.ca,13099813,000000119600402,5,5,,5
244015,02-SEP-11,01-SEP-11,Jaime,,en,74.15.45.235,missere@sympatico.ca,13102727,000000119598129,4,5,,4
244016,02-SEP-11,01-SEP-11,Achref Badii,,fr,174.92.216.149,guimond.m@sympatico.ca,13097115,000000119587036,4,4,rien,4
244017,02-SEP-11,02-SEP-11,Naidu,,en,184.148.180.15,brian.morton@sympatico.ca,13092607,000000119615597,4,4,,3
244018,02-SEP-11,02-SEP-11,Omar,,en,184.147.20.200,patricianorton@bell.net,13104045,000000119615277,3,3,"NICE TO SPEAK TO SOMEONE THAT SPEEKS ENGLISH AND CAN UNDERSTAND......

HOPE HE WAS IN CANADA AND NOT SO FOREIGN COUNTRY.",4
244019,02-SEP-11,01-SEP-11,Serina,,en,70.26.45.12,kuhnapm@sympatico.ca,13100199,000000119598582,5,4,,5
244020,02-SEP-11,01-SEP-11,Hector,,en,64.231.99.100,dennis.woodbridge@sympatico.ca,13094653,000000119598342,4,4,,4
244021,02-SEP-11,02-SEP-11,Kristen,,fr,74.198.164.162,bernsc22@sympatico.ca,13092049,000000119604221,5,5,"Même si cette conseillère est la meilleure à qui j'ai parlé depuis que je fais affaire avec Bell, mes 4 enfants et moi avons tous eu de mauvaises expériences avec les services de Bell, que ce soit pour Internet, Bell mobilité ou pour la tv et ils ont tous laissés Bell pour vos compétiteurs. Le seul service que nous avons avec Bell est nos 2 cellulaires et le 29 avril 2012 nous allons changer pour Rogers.",1
244022,02-SEP-11,02-SEP-11,Douglas,,en,184.147.15.88,andrea.donnelly@bell.net,13091201,000000119619092,5,5,,5
244023,02-SEP-11,02-SEP-11,Abir,,fr,67.70.113.108,mboivin00@sympatico.ca,13102157,000000119615616,5,4,,4
244024,02-SEP-11,02-SEP-11,Lamya,,en,174.95.18.254,s.shiu@sympatico.ca,13106097,000000119606081,3,1,"the customer service rep did the best she could. however, Bell does not provide high speed internet to the building that I am moving in to. ",2
244025,02-SEP-11,02-SEP-11,Omar,,en,74.14.200.17,mots@bell.net,13102997,000000119618763,5,5,,4
244026,02-SEP-11,01-SEP-11,Tyler,,en,76.66.21.219,charlie.macfarlane@sympatico.ca,13093289,000000119588740,5,5,Nothing ... Tyler was terrific,5
244027,02-SEP-11,02-SEP-11,Alexandre-Hugo,,fr,65.92.166.156,cabana.liliane@sympatico.ca,13092865,000000119600448,,4,,5
244028,02-SEP-11,05-AUG-11,Mike,,en,74.15.58.247,deria.hickson@bell.net,12814505,000000118967450,1,1,"Listen to your customers.  Don't say something you don't mean.  Speak to us in a clear legible voice.  Do what you say you are going to do.  Make your bills easier to read.  Don't make me sit on hold for an hour (I've given up twice-can't wait on hold any longer) when I call in to try and ask questions and resolve problems.  Don't keep passing me off onto someone else.  Don't tell me you can't transfer me to a supervisor.  Don't tell me you are going to disconnect my phone and don't tell me to ""take Bell to court"".",1
244029,02-SEP-11,31-AUG-11,Sergio,,en,69.158.136.166,janandbri@sympatico.ca,13077827,000000119571447,5,5,nothing,5
244030,02-SEP-11,02-SEP-11,Shashank,,en,209.213.233.229,jw.bailey@sympatico.ca,13099563,000000119607505,5,5,The phone connection to India was not good and I had to ask the person repeat a lot.  His English was very good the the connection made is seem not good.  This is one of the short comings of the outsourcing to cheap labour.,5
244031,02-SEP-11,02-SEP-11,Timothy,,en,74.12.123.105,cheers.eh@sympatico.ca,13093311,000000119617862,,,You could have waited until the next billing period so that I might know that everything discussed today has indeed happened and has been understood.,
244032,02-SEP-11,02-SEP-11,Felix,,en,184.144.143.41,egreen@bell.net,13095419,000000119615524,4,1,,4
244033,02-SEP-11,02-SEP-11,Adarsh,,en,69.156.129.252,jgaryk@bell.net,13098723,000000119614653,1,1,Resolved the problem,3
244034,02-SEP-11,02-SEP-11,Chenrup,,en,70.53.86.81,mackenziebarnes@sympatico.ca,13101411,000000119609992,1,1,"He seemed to piss off the poor technician who was here to ""repair"" and I use that term loosely, my internot sevice. Pun intended.",1
244035,02-SEP-11,01-SEP-11,Shawn,,en,76.66.25.227,dblomberg@sympatico.ca,13094445,000000119592442,4,5,"Not have made the mistake in the first place of issuing an order to cut off my phone line. My comment below relates not to Shawn (not the supervisor Shawn, I believe) but the whole tedious experience.  ",3
244036,02-SEP-11,01-SEP-11,Mustapha,,fr,67.70.50.120,melaniedescheneaux@bell.net,13102311,000000119595632,5,5,DEVRAIS AVOIR PLEIN COMME LUI,5
244037,02-SEP-11,01-SEP-11,Simon,,en,76.66.25.227,dblomberg@sympatico.ca,13094447,000000119591282,,,"I only heard the voice mail, but the advice I was given contradicted the later message from Shawn (supervisor) who did all he could to resolve the problem Bell caused, which he finally (and thankfully) did.",3
244038,02-SEP-11,02-SEP-11,Karim,,en,74.15.206.167,nicoleeliop@bell.net,13103589,000000119616178,5,5,,5
244039,02-SEP-11,02-SEP-11,David,,en,174.93.90.133,mzita@bell.net,13103221,000000119601116,1,1,"Listened to what I was explaining that problem was, and review my previous history more carefully.  Also understand that I am the customer and that you should be helping me to resolve my issue.",2
244040,02-SEP-11,01-SEP-11,Henry,,en,69.156.119.188,barry.burn@sympatico.ca,13091829,000000119591586,2,1,"I was trying to put a package together with cell,home phone and internet and all they talked about was internet",2
244041,02-SEP-11,02-SEP-11,Elizabeth,,en,74.13.30.5,larrymorrison@sympatico.ca,13100393,000000119615135,5,5,nothing,4
244042,02-SEP-11,01-SEP-11,Umesh,,en,70.24.106.183,rae_@sympatico.ca,13104845,000000119598100,1,1,Stop using a script ..I get move frustrated hearing the scripted comments than the lack of resolution ,1
244043,02-SEP-11,01-SEP-11,Pradeep,,en,70.31.54.247,victoriahyndman@sympatico.ca,13108501,000000119598616,5,5,,5
244044,02-SEP-11,02-SEP-11,Arlene,,en,65.95.14.72,georgeskladis@sympatico.ca,13096607,000000119610496,3,,"Today i did a follow up of my recent internet upgrade (August 26 ref:119426561)
only to discover that my request was not processed This representative promised me
that everything will be okay but how can I be sure?I will find out next week
I am really disappointed with your service.  ",
244045,02-SEP-11,02-SEP-11,Nora,,en,76.65.41.21,lowcomm@sympatico.ca,13101101,000000119612019,2,2,"I phoned to say my Internet was out. Instead of checking first if it was at Bell's end, she had me go through a bunch of test then had me on hold for ar too long, befre reporting it was a Bell issue. Had she been informed of the outage in the first place, much time on both our ends could have been saved. Plus, she should have discounted my monthly bill for a lost day.",3
244046,02-SEP-11,02-SEP-11,Hedi,,fr,74.13.184.102,jegjsamson@sympatico.ca,13098589,000000119614481,4,5,"Rien de plus, je suis très satisfait du service reçu.",5
244047,02-SEP-11,01-SEP-11,Kranthi,,en,70.48.208.228,scoutlogistics@bell.net,13106469,000000119594942,5,5,The computers were running slowly so the rep had to put me on hold a few times but other than that the service was great.,4
244048,02-SEP-11,02-SEP-11,Nas,,en,70.26.132.222,alipton@sympatico.ca,13090999,000000119615796,1,1,I called back for a clearer rep and clearer phone line. He was hard to understand and static on his phone. I opted for another rep and lucked out with a lady who was a delight Thank God We resolved my dilema  and I was then pleased. MAKE SURE A REPS PHONE LINES ARE IN STATIC FEE AND LOUD ENOUGH SOUND.,3
244049,02-SEP-11,02-SEP-11,Rowena,,en,70.27.180.22,j.coady@sympatico.ca,13097989,000000119615672,5,4,not make me take so long to get to a real person to talk to.,5
244050,02-SEP-11,02-SEP-11,Aguibou,,fr,65.92.36.249,francois.p@sympatico.ca,13096167,000000119617278,3,3,,3
244051,02-SEP-11,02-SEP-11,Stephen,,en,70.50.104.217,edafoe@sympatico.ca,13095349,000000119614607,2,3,"I had to key in our phone #, then was asked, ""what is your phone #. We had had internet for years & years. The 1st question is, What kind of modem do you have? Don't you know? You are the ones who sent it to us.I am then asked if the filter is on the phone, or the modem. Are you kidding me? I tell the guy one second I was connected & the next second I wasn't. We have had internet service for years; why would we for no reason at all, switch the filter? I would like to just one time speak to someone in TORONTO to answer my questions.  ",2
244052,02-SEP-11,02-SEP-11,Gerald,,en,76.68.4.91,twu@sympatico.ca,13108275,000000119612309,5,5,Not constantly raise the price of our internet and phone.,5
244053,02-SEP-11,30-AUG-11,Elmer,,en,76.71.149.29,dac1@sympatico.ca,13059087,000000119529880,5,5,,5
244054,02-SEP-11,01-SEP-11,Oscar,,en,184.145.60.156,tundis@sympatico.ca,13108249,000000119597439,5,5,helpful friendly knowledgebale a real nice young man,5
244055,02-SEP-11,02-SEP-11,Rebello,,en,70.48.230.71,brianpy@sympatico.ca,13092621,000000119610469,5,4,All went well,5
244056,02-SEP-11,01-SEP-11,Daniella,,en,74.14.37.202,irenedan@bell.net,13097885,000000119597551,5,5,long wait upon initial call,5
244057,02-SEP-11,01-SEP-11,Maria,,en,70.27.123.251,archadom@bell.net,13091487,000000119598335,4,4,,
244058,02-SEP-11,02-SEP-11,Amanda,,en,65.95.91.77,b_bhenderson@sympatico.ca,13091769,000000119606027,5,5,Amanda was great and very understanding.  She resolved my concerns completely. It was a pleasure dealing with her and restored my faith in Bell. ,5
244059,02-SEP-11,01-SEP-11,Philip,,en,70.30.53.154,edemesa@sympatico.ca,13095363,000000119599032,3,3,none,3
244060,02-SEP-11,12-AUG-11,Sam,,en,74.12.145.228,melinda.smith@sympatico.ca,12886077,000000119133944,2,1,The technician that was scheduled to come to my house didn't show up nor did he call.  I called back and still have had no response from Bell re my intermittent internet service,1
244061,02-SEP-11,16-JUN-11,Rudys,,en,69.158.3.150,bhoflich@sympatico.ca,12326965,000000117835931,5,5,I am upset with my internet service because I have password problems too often. Why??? There must be something wrong with your software in your server that I run into so many problems with your passwords. Please investigate.,5
244062,02-SEP-11,31-AUG-11,Divya,,en,174.91.119.3,utuerk@sympatico.ca,13088881,000000119566962,5,4,it wa fine,4
244063,02-SEP-11,01-SEP-11,Jean-Raynaud,,en,184.148.122.102,lesb2@sympatico.ca,13080259,000000119577826,3,4,sent the right modom 1st time.,5
244064,02-SEP-11,29-AUG-11,Marco,,en,70.53.45.241,kay.simpson@sympatico.ca,13051693,000000119506415,1,1,Actually delivered the modem promised on the day promised and not forced me to check back online only to discover that the order had never been put into the system.,1
244065,02-SEP-11,01-SEP-11,Anusha,,en,69.156.99.99,bennettchristine@sympatico.ca,13071705,000000119579156,5,4,,5
244066,02-SEP-11,01-SEP-11,Nora,,en,74.12.190.176,joni.decker@sympatico.ca,13078789,000000119577379,4,4,Keeping my fingers crossed that this works.,3
244067,02-SEP-11,31-AUG-11,Karen,,en,69.157.60.215,patgraham1@sympatico.ca,13084489,000000119555396,5,5,,5
244068,02-SEP-11,30-AUG-11,Ivette,,en,64.231.205.105,wallace.mw@sympatico.ca,13069265,000000119541321,1,1,"Honour your promise.
I called because I was not able to access the Internet. 
The Customer Rep helped me to assess the problem, which, it seems is with my router. 
I have a rented modem from Bell ($3.95 +tax per month).
When she determined that the router was the problem, she offered to sell me a modem/router for $49.95 + tax, which would be charged to my Bell bill, and then I would no longer pay the $3.95+tax/month modem rental. I agreed to this offer, and asked her to send me an email confirming the agreement.
Later in the afternoon she called back to say that I could not have the offer, because I had a good deal on my monthly internet charges. She could, however, offer me the same modem/router for $19 + tax, but woyuld have to continue paying the rental of $3.95+tax/month.
I told her that I was disappointed that Bell was reneging on the offer and told her that I was not interested in the new deal.
What happened between the phone calls?
Did someone change her mind?
I have always found Customer reps pleasant, and seemingly helpful. 
I have been dissatisfied with Bell service in the past - promised action or changes, etc have not happened as promised many times before, and I have wasted whole afternoons on the phone trying to resolve problems that Bell has initiated, being switched from department to department, and receiving conflicting information. And, in the end, either the problem has persisted, or a new problem has been created, requiring further wasted time in phone communication with Bell.
How long will we continue to be Bell customers is now an open question.",1
244069,02-SEP-11,27-JUL-11,Mohamed,,fr,67.68.219.37,franci51@bell.net,12721023,000000118768701,4,4,,4
244070,02-SEP-11,20-JUL-11,Ingrid,,en,64.229.67.113,lg44@bell.net,12652331,000000118605666,5,5,,5
244071,02-SEP-11,31-AUG-11,Dinesh,,en,64.231.181.177,ronel14ed@sympatico.ca,13086159,000000119547823,3,4,Better english speaking,4
244072,02-SEP-11,02-SEP-11,Alvaro,,en,69.157.20.215,willy.pullen@sympatico.ca,13108885,000000119617326,3,3,,3
244073,02-SEP-11,01-SEP-11,Sunhith,,en,74.12.45.13,febbie@sympatico.ca,13095931,000000119598579,5,5,,5
244074,02-SEP-11,02-SEP-11,Andrew,,en,184.151.63.220,alvabodo@bell.net,13091069,000000119602078,1,1,"I cancelled my internet b1prag66 because I switched to TURBO HUB.  Unfortunately nobody told me, that my e-mail was also going to be cancelled.  Which I find it outrageous; because I am staying with BELL, only switching system. It really SUCK!!!!!!",
244075,02-SEP-11,02-SEP-11,Med Amine,,fr,70.48.127.194,carmen.sweeney@bell.net,13093011,000000119621236,5,5,,5
244076,02-SEP-11,01-SEP-11,Kranthi,,en,70.53.86.81,mackenziebarnes@sympatico.ca,13101413,000000119597637,1,1,"#1 - You could stop telling your script readers to lie to your customers about maintenance or repairs being done in their area to buy a couple of days.
#2 - You could actually hire people who understand that my area is not ""Ontario"" but the city within Ontario is where I live.
#3 - You could hire people that actually understand the technical aspect of your business instead of someone who makes you repeat your problem over and over and then books an appointment with a service person.",1
244077,02-SEP-11,02-SEP-11,Vijay,,en,174.93.161.157,fs1-100@sympatico.ca,13096253,000000119620814,2,1,Solve the problem,3
244078,02-SEP-11,02-SEP-11,Cyra,,en,184.147.122.51,mandersonk@sympatico.ca,13101551,000000119615678,5,5,,5
244079,02-SEP-11,01-SEP-11,Kota,,en,70.31.155.225,blumen1@sympatico.ca,13092313,000000119598903,1,1,The problem is in Canada and wish Canadians helps out the problem and not Indians who doesn't know to transfer the call back to Canada to talk to the Canadian Representative or Sales Rep.  They lied a lot saying they have NO ACCESS TO TRANSFER.  Our money and time are wasted talking to this Indians. ,1
244080,02-SEP-11,01-SEP-11,Kathy,,en,70.31.155.225,blumen1@sympatico.ca,13092315,000000119588169,1,1,Indians are bunch of idiots ---Very frustrated.,1
244081,02-SEP-11,02-SEP-11,Edwin,,en,70.27.107.195,ann.szyptur@sympatico.ca,13091339,000000119615220,1,1,had a knowledgeable service representative who was simply reading from a script,2
244082,02-SEP-11,01-SEP-11,Suraj,,en,184.144.108.221,askubic@sympatico.ca,13091597,000000119590655,3,4,"Please have the option of using Canadian customer service reps.  I have been a customer for 21 years and have found since the service has been outsourced to India, It take twice the amount of time to get things accomplished.",3
244083,02-SEP-11,02-SEP-11,Mehdi,,fr,174.92.200.182,jacques_yale@sympatico.ca,13098141,000000119613658,5,5,rien d'autre,5
244084,02-SEP-11,02-SEP-11,Nebgha,,fr,174.92.200.182,jacques_yale@sympatico.ca,13098143,000000119600190,5,5,rien d'autre,5
244085,02-SEP-11,01-SEP-11,Ridha,,fr,174.89.180.29,micheline.parayre@sympatico.ca,13102543,000000119598104,2,1,n'a pas exploité toutes les pistes de solutions avant de référer le cas à Microsoft,3
244086,02-SEP-11,01-SEP-11,Hugo,,en,69.158.53.238,jc.richardson@sympatico.ca,13098377,000000119596947,4,5,Nothing further,4
244087,02-SEP-11,02-SEP-11,Felix,,en,67.70.204.207,kradams@sympatico.ca,13100159,000000119614792,5,5,,4
244088,02-SEP-11,02-SEP-11,Afef,,fr,184.148.245.226,steph56@sympatico.ca,13107263,000000119607576,1,1,"voir commentaire sondage  numero ref;119608984 après cette appel le nom louati je vais m'en souvenir; je voulais vous mettre dehors",1
244089,02-SEP-11,25-AUG-11,Nicholas,,fr,67.68.58.24,rcanuel@bell.net,13020839,000000119434643,4,5,,5
244090,02-SEP-11,31-AUG-11,Olfa,,fr,70.55.206.130,peldou1@sympatico.ca,13084717,000000119551808,5,5,,5
244091,02-SEP-11,31-AUG-11,Fatma,,fr,67.68.194.31,j.m.cameron@sympatico.ca,13077619,000000119565416,5,5,Rien de plus.,5
244092,02-SEP-11,29-AUG-11,Krutthiga,,en,67.71.143.152,ghegeta@sympatico.ca,13050205,000000119505423,4,5,,5
244093,02-SEP-11,30-AUG-11,Caroline,,en,74.12.190.176,joni.decker@sympatico.ca,13062519,000000119521525,3,1,Fixed my problem. Had BTS here Sept 2,3
243934,01-SEP-11,30-AUG-11,Jose,,en,65.92.77.175,mike.corlett@sympatico.ca,13064877,000000119532205,1,1,"the problem was not resolved for 3 days.  The csr pushed me on to others without identifying root cause and then finally I was told someone would check something and call me back, which did not happen.  csr suggested resolutions that made no sense logically and were totally incorrect.  The elapsed time from the first call to resolution was 3 days and that was totally unnecessary.  ",1
243935,01-SEP-11,30-AUG-11,Zied,,fr,67.70.79.5,jeanguy11@sympatico.ca,13062023,000000119544483,2,1, Je vous ai appelé pour résoudre un problème de connection internet qui n`est pas encore résolu.Je vais essayer une fois de plus mais ce sera la dernière fois.Tous mes tests semblent démontrer que c`est la ligne de téléphone.On ma dit que tout devrait revenir à la normale dans 24 heures. Peu d`amélioration depuis.,2
243936,02-SEP-11,31-AUG-11,Bella,,en,74.12.36.38,dean65@sympatico.ca,13074125,000000119559638,4,5,,3
243937,02-SEP-11,26-AUG-11,Hatem,,fr,184.148.247.228,gcgohier@sympatico.ca,13026409,000000119462472,3,1,"il me semble que même si ce n'était pas
un problème directement de bell on aurait pu me conseiller quelque peu.

plutôt que de dire ce n'est pas un 
problème causé par bell.",4
243938,02-SEP-11,31-AUG-11,Ramzi,,fr,69.157.138.38,patsy5@bell.net,13084551,000000119572853,4,4,Pas grand chose ...!,4
243939,02-SEP-11,31-AUG-11,Brett,,en,76.66.29.250,rsmith55@bell.net,13086319,000000119562779,5,5,"Corrected an error done by another. I was locked into a contract without knowing (was faceing bankrupcy and seperation and had to cut out costs so was about to cancel services)The change done earlier was to reduce cost, but I told the rep I may still have to cancel depending on the the support payments. When it hit I called to cancel and was told I would have to pay 100+ penelty as I was In a contract. So say the least I was on my way to get rid of all bell products. (Based on question 4: I'm not sure to recomend bell because I'm still not sure if I was lied to again ""once bitten twice shy"" time will tell. At Cogeco when I went thru difficulties they leaned over backwards to help even thought I had to leave them because of costs even charging no penelty for leaving early. this makes them still number one on my recomendation list.",3
243940,02-SEP-11,31-AUG-11,Vikram,,en,174.92.137.162,dale017@sympatico.ca,13073771,000000119561037,5,5,it could have bin my phone hard to heir him,5
243941,02-SEP-11,27-JUL-11,Adnene,,fr,174.92.180.205,joelle2605@bell.net,12722891,000000118762677,3,2,,4
243942,02-SEP-11,31-AUG-11,Naveenkumar,,en,70.54.15.20,e.caldwell@sympatico.ca,13074995,000000119569394,5,5,,5
243943,02-SEP-11,31-AUG-11,Asma,,fr,174.92.192.14,andre000@sympatico.ca,13070837,000000119547765,5,4,rien,4
243944,02-SEP-11,31-AUG-11,Sihem,,fr,67.68.177.220,d.fauteux@sympatico.ca,13073683,000000119546558,2,1,"
1=Je lui ai demande de me répeter son nom elle jl,a fait tres rapidement mais ne semblait pas interesser a ce que je sache son nom. Portant elle m'a demander le mien et je lui ai dit avec plaisir
2-Elle m'a dit qu'un technicien devait m'appeler après 8 heure le même matin.
Votre cher technicien m'a appeler hier vers 4 heure p.m ce qui fait 36 heures plus tard
pour me dire qu'il viendrait me voir samedi matin entre 8 heure et midi.
Ce n'est pas la 1ere fois que je trouve votre service pauvre. Je commence a regarder ailleurs.
Un client de longue date qui croit que nous sommes mieux de garder les clients que l'on a plutôt que de dépenser des fortunes pour en avoir des nouveaux.
Denis Fauteux 819-847-3908",1
243945,02-SEP-11,31-AUG-11,Max,,en,70.54.88.240,g-kcullis@sympatico.ca,13076049,000000119558341,1,1,Use Canadian call centre. Accents make it difficult to resolve problems,2
243946,02-SEP-11,31-AUG-11,Mahender,,en,74.14.90.184,peter.hubert@sympatico.ca,13084769,000000119559904,5,5,,5
243947,02-SEP-11,01-SEP-11,Nebgha,,fr,206.47.201.184,poiriergautier@sympatico.ca,13085035,000000119581591,4,5,,4
243948,02-SEP-11,31-AUG-11,Eya,,fr,65.94.11.199,angersn@sympatico.ca,13070947,000000119550207,5,4,,5
243949,02-SEP-11,31-AUG-11,Okieh,,en,70.51.111.252,jeanineluke@sympatico.ca,13078081,000000119553771,5,5,is to check with the service attendant whether replacement of wireless equipment was replaced prior to sending customer unnecessary information on returning item(s),5
243950,02-SEP-11,01-SEP-11,Paolette,,en,76.64.11.185,slowpokes@bell.net,13087405,000000119576154,4,4,,4
243951,02-SEP-11,27-AUG-11,Leslie,,en,65.92.58.20,johnwyman@bell.net,13037141,000000119468194,4,4,Better explanation of what exactly was my problem and what I was doing wrong.,5
243952,02-SEP-11,31-AUG-11,Nelson,,en,70.31.82.177,tekopet@sympatico.ca,13088271,000000119561301,3,,,3
243953,02-SEP-11,21-AUG-11,Zaccheus,,en,70.53.103.23,shulistfamily@sympatico.ca,12971355,000000119320166,5,5,n/a,4
243954,02-SEP-11,31-AUG-11,Gabriel,,en,69.157.2.120,tammone@bell.net,13088155,000000119558982,5,5,Provide a direct line to tech support instead of having to go through the automated help.,5
243955,02-SEP-11,31-AUG-11,Ruben,,en,70.53.84.4,joanne.culley@sympatico.ca,13078551,000000119547407,4,5,"The issue I had was resolved once I provided my son's cell no. to receive the code to unblock my email. I do not have a cell phone, and it took me 4 calls to resolve the issue. There should be a way of solving the problem without having to provide a cell phone no. ",2
243956,02-SEP-11,22-AUG-11,Jared,,en,65.95.182.196,yvhar@sympatico.ca,12986663,000000119340024,4,3,Substantially decrease the waiting time to speak to a technician.,3
243957,02-SEP-11,01-SEP-11,Evangeline,,en,70.24.91.11,joefan@sympatico.ca,13078625,000000119574365,4,4,,4
243958,02-SEP-11,02-SEP-11,Aleem,,en,174.94.31.2,davidson_alan@sympatico.ca,13094417,000000119621400,3,4,"The service provided by Aleem was fine. I am thoroughly fed up with Bell. I have been without security for a week. I will be doing research to replace my Bell Internet, TV, phone and long distance this week.",1
243959,02-SEP-11,01-SEP-11,Jose,,en,70.29.171.55,heraclis_kontzidis@bell.net,13097523,000000119594001,5,5,I even remember his name. Jose was extremely aware of how to talk to a customer and had expertise in the related subject matter.,4
243960,02-SEP-11,02-SEP-11,Hemavathi,,en,142.157.158.115,princepatrick@sympatico.ca,13104645,000000119621685,1,1,This person that I spoke to I fine was very rude and moody she was not listening to my problem.I even hang the phone up.and she call me back and told me I can get every thing I want.,1
243961,02-SEP-11,01-SEP-11,Duncan,,en,184.145.84.26,georgegurr@sympatico.ca,13096593,000000119587756,5,5,"Duncan explained everything very well and was very patient when I asked him a lot of questions. 
No improvement is necessary. Please thank him for me. - Jean",5
243962,02-SEP-11,01-SEP-11,Dorsaf,,fr,74.13.135.59,victor56@sympatico.ca,13108497,000000119590702,1,3,pour vous dire votre persenelle pas trop competamp l g roy,1
243963,02-SEP-11,01-SEP-11,Vijay,,en,70.53.3.16,d.l.macdonald@sympatico.ca,13094071,000000119598119,4,4,explain why my pass word was needed and the old me was   expired with no notice.very frustrating,4
244250,02-SEP-11,02-SEP-11,Anis,,fr,65.93.48.240,djmscor2@sympatico.ca,13094877,000000119618352,1,1,"Je ne suis pas satisfait.
Quand j'ai appelé la vitesse de ma connexion internet était de 1.8 Mb/sec.
Elle est maintenant de 1.5

Je paye pour 7 Mb.

Pouvez-vous faire mieux ?",1
244251,02-SEP-11,31-AUG-11,Ranjeet,,en,70.49.68.148,bramgr@sympatico.ca,13072129,000000119564902,5,5,nothing,5
244252,02-SEP-11,02-SEP-11,Julio,,en,69.157.1.69,write2kelly@sympatico.ca,13109005,000000119617891,2,2,,
244253,02-SEP-11,02-SEP-11,Alejandro,,en,184.151.63.213,abbeyc@sympatico.ca,13090565,000000119604209,5,5,,5
244254,02-SEP-11,02-SEP-11,Hency,,en,65.95.89.181,subbink@bell.net,13107375,000000119600614,5,5,"It was the best customer service experience I have ever had with Bell. She was clear, and concise and very helpful.",5
244255,02-SEP-11,01-SEP-11,Leni,,en,174.88.200.127,niceguy2080@bell.net,13103557,000000119597049,2,1,"Don't set up call centers for technical help in third world countries.  Keep the work in Canada, especially if you are expecting a Canadian to continue purchasing your product. ",2
244256,02-SEP-11,02-SEP-11,Ahmed,,en,174.94.22.228,margaret.cox@sympatico.ca,13101679,000000119604489,2,3,"Listened better to my request - and given me the correct advice to start with.  I ended up being on the phone for well over an hour before the issue was resolved, and only when I refused to keep doing all the things that he requested and asked to speak to another representative did the advice he gave me start to solve the problem.  The whole issue started when I connected to dial-up at my cottage in August, and the representative assiting with that access had to interfere with my home internet password to allow the dial-up connection to go through. I find that this whole way of doing service most frustrating and not satisfactory.",3
244257,02-SEP-11,02-SEP-11,Valerie,,en,99.231.70.128,lfloru@bell.net,13100663,000000119604558,5,5,nothing,5
244258,02-SEP-11,02-SEP-11,Guillermo,,en,204.101.237.139,danengels@sympatico.ca,13094190,000000119614955,1,1,Tell me the truth about the status of the modem power supply.,3
244259,02-SEP-11,02-SEP-11,Jeff,,en,204.101.237.139,danengels@sympatico.ca,13094192,000000119616660,2,2,"Have the modem delivered on time, as promised.",3
244260,02-SEP-11,02-SEP-11,Sharmila,,en,204.101.237.139,danengels@sympatico.ca,13094194,000000119615636,1,1,Deliver the modem on time.,3
244261,02-SEP-11,01-SEP-11,Patrick,,en,70.29.30.78,marinamedina_6@sympatico.ca,13101805,000000119598708,4,2,The technician suggests what he thinks the best solution for the given problem. He suggests a couple of solutions but I think there is a bigger problem. Problem still persists.,
244262,02-SEP-11,01-SEP-11,Dilli,,en,76.66.63.38,gbeattie1@sympatico.ca,13096485,000000119586248,4,5,,3
244263,02-SEP-11,02-SEP-11,V.v.,,en,64.229.236.234,wayne.macleod@sympatico.ca,13108731,000000119620716,3,1,"rebooted my computer to see if the warning about wi-fi security not being connected disappeared.  We assumed it would, but it did not.  Tech was courteous and did do some checking that appeared to indicate that wi-fi security was on, but the contradicting error message was still there.",5
244264,02-SEP-11,29-AUG-11,Hector,,en,64.229.65.233,spillon@sympatico.ca,13055139,000000119517317,1,3,"HE SUPPOSEDLY ORDERED a new power cable for the wireless modem, but he did not complete the order and I have been without internet until tonight, and I only have now, becuase i drove to a Bell store and they gave me a cable.The cable was supposed to have arrieved Wed. via purolator.",2
244265,02-SEP-11,02-SEP-11,Eduardo,,en,76.71.28.253,alan.eichner@sympatico.ca,13090829,000000119621819,1,1,Fix the problem,2
244266,02-SEP-11,01-SEP-11,Ruth,,en,64.229.65.233,spillon@sympatico.ca,13087601,000000119579699,3,,She spoke to her supervisor when she found out the error that was made on Monday evening. She should have automatically credited my internet account for the lack of being able to use and the inconvenience. instead I had to call bell billing and get the credit myself.,3
244267,02-SEP-11,02-SEP-11,Vamsi,,en,184.146.122.136,wong4@sympatico.ca,13108977,000000119599728,2,1,"solve the problem, would have helped.",1
244268,02-SEP-11,31-AUG-11,Carl,,en,184.148.113.84,dfancy334@sympatico.ca,13074367,000000119558892,5,5,Not a thing. Carl was very helpful.,5
244269,02-SEP-11,02-SEP-11,Pascal,,en,74.15.243.144,lyndabrodhagen@sympatico.ca,13101249,000000119619619,5,3,"I would like to think that John Watson would receive a copy of this email. We have been with bell for almost 6 years and have been really disappointed with th service. Today was the most positive that we have felt. Pascal was the most knowledge, kind and caring person that we have ever dealt with( you should give him a raise)everything that we have had to deal with over the last 6 years has taken at least 3 phone calls, LOTS of frustration and just mainly a very UNHAPPY  and very frustrated customer and still something's are not settled.It would be nice if this email was presented to The right person and there was a response . Again, thank you to Pascal..good job. Sincerely Lynda Brodhagen ",
244270,02-SEP-11,02-SEP-11,Kanni,,en,76.69.65.77,geraldcyn@bell.net,13096629,000000119615098,5,4,,4
244271,02-SEP-11,02-SEP-11,Khan,,en,70.51.237.201,roslewis33@bell.net,13105803,000000119618350,5,5,Nothing,5
244272,02-SEP-11,17-AUG-11,Heithem,,fr,69.156.85.78,morin_m@sympatico.ca,12932707,000000119250933,4,4,"Me faire cadeau d'un nouveau téléphone cellulaire que je pourrais activer a la carte chez Bell.  ;-)   Merci !",5
244273,02-SEP-11,01-SEP-11,Moez,,fr,70.30.228.171,mbeaulieu88@sympatico.ca,13102141,000000119590328,4,4,,3
244274,02-SEP-11,30-AUG-11,Sana,,en,184.147.211.69,barbwy@sympatico.ca,13057505,000000119524479,3,3,,3
244275,02-SEP-11,02-SEP-11,Irshad,,en,65.92.50.118,sharihuffman@bell.net,13106643,000000119617157,5,5,,5
244276,02-SEP-11,01-SEP-11,Kinnera,,en,184.148.136.160,doolittle@sympatico.ca,13095053,000000119587287,5,4,,3
244277,03-SEP-11,01-SEP-11,Nabil,,fr,70.26.198.179,bombardierj@bell.net,13092448,000000119596398,5,4,tout a deja été fait,5
244278,03-SEP-11,02-SEP-11,Sam,,en,64.229.9.211,alison.arshinoff@sympatico.ca,13091001,000000119599654,5,5,,5
244279,03-SEP-11,02-SEP-11,John,,en,65.95.48.150,gailbd@sympatico.ca,13096387,000000119615171,4,4,,5
244280,03-SEP-11,02-SEP-11,Omer Ahmed,,en,70.29.68.133,ldestounis@sympatico.ca,13100501,000000119621250,4,4,,4
244281,02-SEP-11,01-SEP-11,Patricia,,en,76.67.170.194,glykis@sympatico.ca,13096885,000000119599159,5,5,To reward that Wonderful very professional person from India....!!!!!!! ,4
244282,03-SEP-11,01-SEP-11,Daniella,,en,76.71.89.148,gord2@bell.net,13096939,000000119593593,4,5,I had difficulty hearing the representative - perhaps something with the headset - not sure why. No problem hearing on any other call from my phone.,4
244283,03-SEP-11,01-SEP-11,Srinivas,,en,184.147.177.205,raustin5@sympatico.ca,13104957,000000119598780,4,2,,4
244284,03-SEP-11,02-SEP-11,Nikitha,,en,65.92.13.197,silviajones@bell.net,13106819,000000119611881,4,4,Service person's accent was difficult to understand at times.,5
244285,02-SEP-11,31-AUG-11,Etienne,,en,70.49.144.250,bgraeser@sympatico.ca,13071844,000000119553159,2,2,"The Bell agent was very nice and promised that there would be a person at my new apartment on september 1. as is your policy for somebody that moves his residence. Sept 1. came, I waited all day,did not leave the house. Finally at about 4:30 I called and Agent Mark told me the order that he had on his screen was not for a home visit to install a new modem and get the computer going again,but only for something to be done at the central office.He was very nice and promised that he would get agent David to call me in the morning of september 2. There seems to have been a short circuit between departments or sections within your company. As agent Mark explained to me, the home visit was normal procedure. Agent David did call me on september 2 about 10 AM as promised, and by 11 AM installer Jim showed up, installed the new modem and set everything up perfectly. Mistakes happen in the best run companies, and I appreciated that: 1.: I could get in touch easily with a living breathing person, which important to me, and 2.: that matters were handled and resolved in a speedy and professional manner.",4
244286,02-SEP-11,02-SEP-11,Sonia,,fr,174.93.162.215,shadan@sympatico.ca,13106611,000000119604554,,,"En fait, j'ai attendu 20 minutes pour parler à un représentant. Quand quelqu'un m'a enfin répondu, la connexion internet était revenu. Le problème est arrivé plusieurs fois dans la journée, mais je n'ai pas reppelé. Problème de Bell et non pas de la représentante, qui aurait quand-même pu m'aviser qu'il y avait des problèmes dans le voisinage. Mais peut-être qu'elle ne le savait pas à ce moment. En tout cas, le problème est loin d'être résolu. Merci de votre attention.",
244287,02-SEP-11,01-SEP-11,Patricia,,en,69.159.74.26,mary-ellenwade@sympatico.ca,13101965,000000119594856,5,2,"Patricia was very professional and a pleasure to work with. Any time I have come to Bell with a problem their employees are always very good to work with. While I was on the phone with Patricia the problem seemed solved but as of today, once again I can't send emails, and I need to. I can receive them but I cannot send them. As of today I have not been able to get in touch with a Bell rep because of how busy I am at work, I hope and need to get back in touch soon.
Once again thank you  
Mary-Ellen Hamilton
613-394-4579",4
244288,02-SEP-11,31-AUG-11,Danny,,en,70.24.208.68,julio.tosques@sympatico.ca,13079087,000000119570216,3,1,"The line rang for what seemed an abnormanl number if times. When it finally stopped ringing, I heard noise and conversations, but no one even bothered to say hello. I still don't know if my issue was adressed, resolved, or if it mysteriously disappeared again.",
244289,02-SEP-11,01-SEP-11,Sujay,,en,70.27.2.193,amacdonald9@sympatico.ca,13091081,000000119598259,5,5,N/A,5
244290,02-SEP-11,02-SEP-11,Carla,,en,70.29.166.21,ppinelli@bell.net,13104615,000000119619187,5,5,"NOTHING AT ALL IT IS BETTER THAN I CAN EVEN IMAGINE , KEEP UP THE GREAT WORK SHOWS YOU REALLY CARE ABOUT YOUR CLIENTS ",5
244291,02-SEP-11,02-SEP-11,Abdelalim,,fr,96.23.165.16,makiguizmo@sympatico.ca,13101507,000000119617878,3,1,régler la situation et avoir en note les détails de notre entretien du 25 juillet 2011 rattaché au numéro de confirmation d'annulation du service TV et Internet avec courriel à l'appui de Bell confirmant notre demande d'annulation. Pourquoi facturer du 22 août au 21 septembre 2011. La date de fin de nos service incluant le 30 jours d'avis est le 24 août 2011 car nous avons appelé pour canceller le 25 juillet???,1
244292,02-SEP-11,02-SEP-11,Miguel,,en,74.14.148.40,pauline12@sympatico.ca,13104153,000000119611507,5,4,you could have let me know that it was fixed,4
244293,02-SEP-11,01-SEP-11,Charles,,en,174.95.46.46,birkandersen4@sympatico.ca,13092225,000000119589460,5,5,keep it up,5
244294,02-SEP-11,10-AUG-11,Timothy,,en,64.229.229.86,archol2u@sympatico.ca,12858043,000000119074923,4,4,,5
244295,02-SEP-11,02-SEP-11,Juan,,en,174.91.229.199,bruce.shore@sympatico.ca,13092679,000000119612545,5,5,"Less wait time until the line was answered.

Juan in El Salvador was excellent. Knew his stuff (even if new to Mac). Spoke English very clearly.  Much better than several calls in the past that were handled in Asia.",5
244296,02-SEP-11,02-SEP-11,Ronald,,en,74.15.253.108,rapinp@sympatico.ca,13104943,000000119605631,4,4,less waiting time on the phone,4
244297,02-SEP-11,02-SEP-11,Adam,,en,76.71.157.165,rbabcock@bell.net,13105021,000000119619245,5,5,,5
244298,02-SEP-11,01-SEP-11,Oscar,,en,174.92.53.213,ctpeter@sympatico.ca,13093985,000000119595638,5,5,,5
244299,02-SEP-11,02-SEP-11,Jamel,,en,70.26.18.87,gilles.bruyere058@sympatico.ca,13096743,000000119618696,5,5,,5
244300,02-SEP-11,02-SEP-11,Mayned,,en,174.94.125.228,zarook@sympatico.ca,13109301,000000119608949,5,5,"Nothing much,most of the time I'm very satisfied with the Bell customer care,that's one of the reasons I still hang on to Bell internet service as a long time loyal customer.",5
244301,02-SEP-11,01-SEP-11,Armando,,en,76.67.170.194,glykis@sympatico.ca,13096883,000000119595887,5,3,"Even so the service provided from the 7:1 person was in my absolute satisfaction!!! My next call for some reason wouldn't go through after several attempts and my interpretation was that you programmed my home telephone number to be blocked from going through due to the fact That I had already an appointment for the coming Saturday....How ever, I had to get my way through by using a deferent number than my home number....this is why I called with my Cellular telephone and got my way through to let you know that I got my internet connection back after reputing again the modem....More over, The most important thing is that eventually I got the service I deserve to get....from the Wonderful very professional person from India....!!!!!!! And for which I thank Very much the said Indian Employee and also bell Internet services....!!!:-)",4
244302,02-SEP-11,31-AUG-11,Raj,,en,69.158.38.138,burgoyne.hamel@sympatico.ca,13072337,000000119571670,5,5,nothing,4
244303,02-SEP-11,02-SEP-11,Rebecca,,en,70.31.182.209,babulnarayanan@bell.net,13091781,000000119605295,1,1,Kick out all the call center people. They are giving wrong information and cheating the customers.,
244304,02-SEP-11,02-SEP-11,Vikram,,en,74.12.49.247,cheron2000@sympatico.ca,13093321,000000119610668,1,1,"Until today I have been very pleased with any of your reprsentatives that I have ever dealt with. This individual,""Vickram"", appeared to be lacking in knowledge and was unable or unwilling to resolve my problem. He was argumentive when I tried to explain what the problem was. Frustrated I told him if he couldn't solve my problem maybe I should switch to a carrier that would. His response was ""go ahead"". I asked to speak to a supervisor and as I suspected that was never to happen.
As to your question, my response would have to be, not to have put him in a position dealing with customer service.  ",2
244305,03-SEP-11,31-AUG-11,Omar,,en,76.69.39.246,patrickgodbout1@sympatico.ca,13084531,000000119559112,5,5,,4
244306,02-SEP-11,31-AUG-11,Ramzi,,en,70.24.208.68,julio.tosques@sympatico.ca,13079085,000000119564899,1,1,I'm still waiting for a call back from a Bell tester that was promised. Thank God I'm not holding my breath.,
244307,02-SEP-11,02-SEP-11,Stephen,,en,70.30.87.99,dhcurrie@sympatico.ca,13094749,000000119612963,1,1,"Mr. John Watson
Executive Vice President, Customer Operation
Customer service

Dear Sir;

You are the head of a non-existent department or entity. Customer service is an oxymoron.


This is the 3rd survey filled out today. ALL NEGATIVE and I am NOT a NEGATIVE person!

Your ""team"" constantly amazes me- how do you stay in business. The bad service has been relentless and today I called the personal cell # of one of you ""super techs"" and all he could say was call Bell and tell them you have intermittent service and no speed. He was tech #8 at the house 6 weeks ago- he came with a manager. All to naught.

Really! Super tech and no authority. I told him that it was just like the city saying take your garbage to the dump even though I pay for garbage pick-up. Oddly, and to his credit, he said ""I agree and I understand what you mean"". 

Nothing super with you guys. You are beyond the pale. The legacy of Bell as a high integrity organization is part of history. My uncle signed the original agreement with Walt Disney for Expo 67, but it seems the Bell of yesteryear is long dead. Bell Pioneers are all spinning in their crypts.

No service.

No follow-up. 

No value added.

All for $45/ month.

Online ability to cancel service- very forward of you.

Leadership at the highest level is failing the customer base. I have to get mad at people in Bangalore, El Salvador or the Philippines to get a message to Canada.  And still nobody calls.

Shame, shame, shame.

Hope you enjoy Labour Day weekend.

Sincerely,

Doug Currie
416 694 6556",1
244308,02-SEP-11,02-SEP-11,Garry,,en,76.69.13.109,davknigh@sympatico.ca,13094421,000000119603351,,,I only say not sure as I have not received an e-mail confirming the results of our conversation,4
244309,02-SEP-11,01-SEP-11,Aprajit,,en,174.88.206.123,raymondsinclair@sympatico.ca,13105005,000000119596976,5,5," Very little ! It was a pleasure in speaking to your Technical representatives, at both the times  I needed them recently they managed to solve my problems, the first was a faulty Modem which was exchanged  and the second in connecting  the new Modem with the network. 
Please pass my thanks to them",5
244310,02-SEP-11,30-AUG-11,Nesrine,,fr,174.92.245.133,liseparis@sympatico.ca,13063659,000000119524627,5,5,rien,3
244311,03-SEP-11,01-SEP-11,Karla,,en,76.69.18.71,llassad@sympatico.ca,13100937,000000119598515,3,3,better appointment offering ,3
244312,03-SEP-11,02-SEP-11,Cecelia,,en,174.88.24.247,medpharma@bell.net,13102289,000000119605993,5,5,Nothing much. Al bases were covered and any questions I had were explained thoroughly,5
244313,03-SEP-11,02-SEP-11,Mohamed,,en,70.26.36.150,jpaul279@bell.net,13099337,000000119604565,5,5,Nothing he did a good job,5
244314,03-SEP-11,31-AUG-11,Yosra,,fr,174.91.196.91,pierre.monty@bell.net,13084909,000000119554952,5,4,,4
244315,03-SEP-11,01-SEP-11,Jamel,,fr,70.53.199.218,leduc-messier@sympatico.ca,13100533,000000119599269,5,5,Garder à votre emploi le technicien qui m'a aidé hier soir (1er sept 2011).  Je crois que son nom est Jamal.  Il a été excellent et très patient.,5
244316,03-SEP-11,02-SEP-11,Wayne,,en,174.93.217.239,terry.gabe@sympatico.ca,13107761,000000119601088,5,5,,5
244317,03-SEP-11,02-SEP-11,Luis,,en,70.49.74.134,ngladeroute_1@sympatico.ca,13103537,000000119617395,5,5,"NOT ONE THING,Luis was the best.",5
244318,03-SEP-11,02-SEP-11,Anne,,en,74.14.101.190,billyb1@sympatico.ca,13092203,000000119610762,5,5,,5
244319,03-SEP-11,02-SEP-11,Adnan,,en,119.235.54.114,sherrylynnlepine@sympatico.ca,13106741,000000119618554,5,5,,5
244320,03-SEP-11,07-JUL-11,Suresh,,en,119.235.54.114,sherrylynnlepine@sympatico.ca,12519261,000000118293232,5,5,,5
244321,03-SEP-11,02-SEP-11,Emylie,,fr,70.49.68.99,cactus@sympatico.ca,13092871,000000119612052,5,4,,4
244322,03-SEP-11,01-SEP-11,Henry,,en,174.94.66.219,dina.etmanskie@sympatico.ca,13094825,000000119597678,2,2,I was told by Henry XY235that my Outlook was broken and that I would  have to hire some guy to come to my house and I would have to pay him to fix it. That is a ludicrous statement. ,2
244323,03-SEP-11,02-SEP-11,Laddavanh,,fr,67.70.132.50,benoit-tellier@bell.net,13091989,000000119616647,4,5,,4
244324,03-SEP-11,02-SEP-11,Mohamed,,fr,67.68.195.232,jguevremont@sympatico.ca,13098743,000000119607007,5,5,,5
244325,03-SEP-11,02-SEP-11,Abir,,fr,67.68.195.232,jguevremont@sympatico.ca,13098745,000000119606908,5,5,,5
244326,03-SEP-11,02-SEP-11,Abir,,fr,67.68.195.232,jguevremont@sympatico.ca,13098747,000000119606520,5,5,,5
244327,03-SEP-11,01-SEP-11,Mohamed,,fr,69.156.84.137,veto74@bell.net,13108463,000000119593126,5,5,le représentant est excéllent.,5
244328,03-SEP-11,02-SEP-11,Rosa Maria,,en,174.94.38.107,sharon_white@bell.net,13106653,000000119609387,1,1,"Have someone who I could understand better, so I didn't have someone I had to repeat myself so many times.......And get what I want in the first place without getting cut off........",2
244329,03-SEP-11,31-AUG-11,Chad,,fr,184.144.141.178,henjos@sympatico.ca,13077133,000000119565787,5,5,Rien de plus car tout a été fait avec beaucoup de professionalisime et connaissances.,5
244330,03-SEP-11,01-SEP-11,Mary-Jane,,en,184.148.65.23,r.w.henderson@bell.net,13104795,000000119588471,5,5,,5
244331,03-SEP-11,02-SEP-11,Perumalla,,en,174.95.201.254,katemcdougall@bell.net,13112975,000000119626007,4,4,You could have people who can speak the english language. First gentleman was not efficient and kind of rude. The lady who I got next was very efficient.,4
244332,03-SEP-11,01-SEP-11,Edwin,,en,70.48.69.59,sbtravis@bell.net,13106423,000000119597284,1,1,Have shared info in all areas.  I sent a phone back a week ago by Purolator and nobody can confirm the delivery.,
244333,03-SEP-11,02-SEP-11,Jason,,en,70.48.69.59,sbtravis@bell.net,13106425,000000119614787,5,5,,5
244334,03-SEP-11,02-SEP-11,Jamila,,fr,70.49.75.244,martin-cormier@sympatico.ca,13101911,000000119616700,2,1,J'ai été flushé au lieu d'être transféré à la centrale une fois les essais préliminaires faits avec la conseillère de premier plan.,2
244335,03-SEP-11,01-SEP-11,Anup,,en,70.31.52.37,harold.miethner@sympatico.ca,13097337,000000119596980,5,5,,5
244336,03-SEP-11,01-SEP-11,Minu,,en,174.91.181.37,seahorse56@bell.net,13106499,000000119593626,5,5,nothing the service was great.,5
244337,03-SEP-11,02-SEP-11,Deepthi,,en,184.148.123.106,nevermore@sympatico.ca,13103513,000000119607475,3,2,she did the best she could,5
244338,03-SEP-11,02-SEP-11,Marc,,en,184.148.123.106,nevermore@sympatico.ca,13103511,000000119611415,5,5,,5
244339,03-SEP-11,01-SEP-11,Hema,,en,67.68.39.81,chgiles@sympatico.ca,13110659,000000119574141,3,1,"Fix my internet, it has been 48 hours ow and still no better",2
244340,03-SEP-11,01-SEP-11,Alexandra,,en,70.30.35.125,cswain@bell.net,13093975,000000119596840,5,5,,5
244341,03-SEP-11,01-SEP-11,Ruth,,en,70.24.106.154,jeane42@bell.net,13098509,000000119590501,,,I did not have interaction with Ruth at time and dste stated....,
244342,02-SEP-11,05-AUG-11,Henda,,fr,76.65.168.85,lucette.bilodeau@sympatico.ca,12817731,000000118964810,4,4,"non  je  ne  crois  pas
",5
244343,02-SEP-11,17-AUG-11,Julio,,en,99.231.70.128,lfloru@bell.net,12931249,000000119231633,5,5,Everything was OK,5
244344,03-SEP-11,15-AUG-11,Dilip,,en,174.93.61.47,mohammad016@sympatico.ca,12908211,000000119170601,4,4,Reduced the price compare to others.,
244345,03-SEP-11,02-SEP-11,Geetha,,en,174.89.66.5,2jrobson@sympatico.ca,13109399,000000119623895,5,5,I can't think of anything that would improve the service that I received. Thank you,5
244346,03-SEP-11,02-SEP-11,Danilo,,en,70.49.145.176,sueburton@bell.net,13107383,000000119620440,4,4,Hard to understand your rep.,4
244347,03-SEP-11,02-SEP-11,Rajesh,,en,184.147.54.75,highpressure@sympatico.ca,13112135,000000119626315,4,2,,3
244348,03-SEP-11,02-SEP-11,Oscar,,en,209.240.119.213,ldoan@sympatico.ca,13100507,000000119615282,5,5,"nothing, super service, very good help",5
244349,03-SEP-11,31-AUG-11,Oussema,,fr,174.92.192.120,pyasconi@bell.net,13114873,000000119567706,4,2,Être capable davoir un control parental de temps sur le syteme internet,4
244350,03-SEP-11,31-AUG-11,Mark Jason,,en,174.93.122.148,rosepauer@bell.net,13115276,000000119548661,5,5,"Nothing, your representative was very courteous and understood exactly what I wanted, and carried out my instructions perfectly.",5
244351,03-SEP-11,02-SEP-11,Henry,,en,184.151.127.251,ghcregan@sympatico.ca,13111833,000000119625028,3,4,,3
244352,03-SEP-11,02-SEP-11,Radhika,,fr,70.49.61.232,meli1976@sympatico.ca,13113933,000000119625520,1,1,Arranger mon problème avec mes courriels. Je ne reçois plus mes photos ou des courriels avec des photos quand qu'elle q'une m'envoie des courriels.  Mais si je envoi les courriel à qu'elle q'une d'autre la je l'ai voie.  ,
244353,03-SEP-11,01-SEP-11,Zaccheus,,en,67.71.69.2,mhdonegan@sympatico.ca,13102429,000000119598372,4,4,not much,4
244354,03-SEP-11,02-SEP-11,Steve,,en,76.67.43.155,gwanny@bell.net,13111987,000000119622615,1,1,fixed bell mail,1
244355,03-SEP-11,02-SEP-11,Ahmed,,fr,70.48.16.185,luciehebert4@sympatico.ca,13101193,000000119615343,4,5,,5
244356,03-SEP-11,02-SEP-11,Vikram,,en,65.92.35.190,mary.delrosario@sympatico.ca,13101971,000000119609434,4,4,Assuring the microphones are good so communication is clear.,4
244357,03-SEP-11,01-SEP-11,Daniel,,en,69.156.109.233,angelaandbrian@sympatico.ca,13091279,000000119590031,4,4,,5
244358,03-SEP-11,02-SEP-11,Samuel,,en,174.93.128.150,leonb9@sympatico.ca,13113287,000000119626662,5,5,not much,5
244359,03-SEP-11,31-AUG-11,Salvador,,en,76.71.149.247,kfmills@sympatico.ca,13113075,000000119561332,2,3,Faster response time and better problem resolution - 1 hour on the phone to dignose an issue with your supplied equipment all in an effort to blame our computer when your equipment was the problem(again) ,2
244360,03-SEP-11,01-SEP-11,Mauricio,,en,74.15.103.233,larry.lough@sympatico.ca,13100381,000000119596979,4,4,,5
244361,03-SEP-11,02-SEP-11,Mike,,en,184.150.78.109,lindalex07@bell.net,13100799,000000119613720,4,5,"A single call to an agent should solve customer problems, being transfered 3 times as well as being cut off once does not instill confidence in the customer.",5
244362,03-SEP-11,02-SEP-11,Sajid,,en,184.148.136.17,rmaggetti@bell.net,13105479,000000119613387,4,5,,4
244363,03-SEP-11,01-SEP-11,Shalini,,en,76.66.2.181,fromtheflightdeck@sympatico.ca,13111669,000000119574013,5,5,Better phone reception.,5
244364,03-SEP-11,01-SEP-11,Olfa,,fr,69.157.172.176,gazaillegen@sympatico.ca,13111747,000000119584506,5,5,Tout a été bien réglé avec gentillesse,5
244365,03-SEP-11,02-SEP-11,Tony,,en,70.52.230.89,mojodejong@bell.net,13102891,000000119601688,4,4,,4
244366,03-SEP-11,01-SEP-11,Cindy,,en,184.151.127.150,ccmchorse@sympatico.ca,13110561,000000119582635,1,1,"The reception on the line was terrible. I could not hear her properly.She made it clear the problem was with Bell and that she did not have the ability to fix it. Someone would call me back. that person did and it was another 20 mins trying to get it working .
I only got though to Cindy after 10 atempts .. then of course it still did not resolve the issue. ",1
244367,03-SEP-11,31-AUG-11,Sam,,en,70.49.240.158,sb.vanalstyne@sympatico.ca,13086813,000000119560910,2,1,"We were having issues with our internet timing out. My husband and I work from home and our VPN connection kept shutting down and the internet was very slow in loading pages. This was impacting our jobs. My husband connected with Bell by the internet with your customer service and the internet froze, then when the rep at Bell didn't get an answer, she 'hung' up.   We called Bell and were told that there were problems in the area.  The internet seemed some better yesterday, however only one of us was working and using it.  I don't know if multiple users cause it to slow down.  I should think not.  Also, does it matter how many wireless users are on at any one time?  Then yesterday, September 2, we had a Bell technician arrive, unannounced, to check the lines.  He had us unplug every phone and he tested every line. He said that the strength of the lines was very weak. He thought he narrowed down the problem to that of the phones, but wasn't sure.  We have two lines coming into the house. He replaced a box by the fuse panel, that was recently replaced by another technician, didn't really give us any clear answers about what to do, and when he left, claiming overtime, our original home line is completely dead and our business line works.  I called Bell immediately after realizing this, about 5 minutes after the technician left, and they said that someone can come out to see us on Sunday, September 5.  Frankly, we don't know what the problem is, if there is a problem with our phones or if there is a problem with the lines.  He tested all of them, but never really clearly told us what our next steps are.  You can imagine the frustration we are having with Bell and the internet/phone service we have.  When I called yesterday, one of the first things the rep on the other line told me was that there would be a service charge if it was our fault in the house.  We have been loyal Bell customers for many years, and have always had prompt and informative service.  This is very frustrating as you can imagine.  ",2
244368,03-SEP-11,21-AUG-11,Jordan,,en,76.65.172.158,jgbrowning@sympatico.ca,12968885,000000119319669,4,5,waiting on the phone for a rep.,5
244369,03-SEP-11,02-SEP-11,Aymen,,fr,67.68.106.73,clementmcnicoll@sympatico.ca,13110763,000000119625191,4,4,,5
244370,03-SEP-11,01-SEP-11,Sam,,en,64.231.44.81,ctough@sympatico.ca,13093983,000000119593312,5,5,,5
244371,03-SEP-11,02-SEP-11,Anne-Marie,,fr,69.159.156.103,yvonsylvain@sympatico.ca,13116629,000000119625521,5,5,"Je tiens à remercier Anne-Marie de sa patience,sa gentillesse.Le tout a été très bien résolue",5
244155,02-SEP-11,30-AUG-11,Mark Jason,,en,70.53.2.169,the.kuhns@sympatico.ca,13068775,000000119532778,3,1,I was hoping to get an adjustment on my August billing - the amount charged was excessive in my view although you did apply the strict letter of the law it seems.  Could the overage not have been calculated according to the next level i.e - $30. - 500mg    $40. - 1G and so on.  I will think twice before your Turbo next year.  The service is very slow and sporadic at best.  This is terrible value for my money.,1
244156,02-SEP-11,31-AUG-11,Ryan,,en,69.157.49.172,meshow@sympatico.ca,13082095,000000119557928,5,5,it is frustrating that you have to complain a lot to get to someone who can actually help you.,5
244157,02-SEP-11,31-AUG-11,Mohamed,,fr,206.172.201.192,france087@sympatico.ca,13075867,000000119566490,5,5,rien,4
244158,02-SEP-11,29-AUG-11,Mohamed,,fr,74.12.227.96,francoiselafrance@sympatico.ca,13049957,000000119491730,1,1,Le technicien m'a dit que mon nouveau PC avait été mal configuré. Je me suis rendu chez mon fournisseur pour me faire dire que c'est faux et que le technicien m'avait mal conseillé sur la résolution de mon problème. Il m'a dit quoi faire et cela a règlé ce problème là mais il y avait un autre problème et j'ai du rappeler chez vous. ,
244159,02-SEP-11,24-AUG-11,Rudys,,en,70.24.106.182,ben.boivin@bell.net,13000647,000000119390049,2,1,"Some of the difficulty was linguistic;could not always understand the question since English was somewhat strained.",3
244160,02-SEP-11,31-AUG-11,Mudilyar,,en,70.51.248.99,ddpstewart@sympatico.ca,13074117,000000119557597,4,3,,4
244161,02-SEP-11,31-AUG-11,Nizar,,fr,142.217.233.191,legend@bell.net,13080193,000000119554234,3,1,rien! puisque ce n'est pas votre territoire....,
244162,02-SEP-11,01-SEP-11,Miguel,,en,70.49.111.115,sstepanis@sympatico.ca,13107191,000000119595094,1,2,I was on the phone with customer service for OVER 1 hour and 30 mins being transfered 4 times!!!!!,3
244163,02-SEP-11,02-SEP-11,Karishma,,en,76.66.133.146,cebrgb@sympatico.ca,13093195,000000119604726,3,2,"I find it very difficult to hear the voices of the customer service people, particularly if they are from India.  The poor phone connections, plus their habit of speaking very quickly makes it difficult for ""older"" ears.",3
244164,02-SEP-11,02-SEP-11,John,,en,70.26.91.142,tanyamars@sympatico.ca,13107677,000000119619934,4,5,The technician was unfamiliar with my software -- Thunderbird -- and it took him a long time to figure out how to reconfigure. I was on the phone for over an hour....,5
244165,02-SEP-11,02-SEP-11,Jonas,,en,70.53.86.81,mackenziebarnes@sympatico.ca,13101409,000000119621179,1,1,"Again more script readers making me repeat my story over and over. This is 3 calls, one service visit that did not fix my problem and now another scheduled service call.
I need t point out that I didn't have any problems until I canceled my home phone and then all of a sudden my internet won't connect in the evenings and 3 calls and 1 service visit can't fix it? I've been with Bell for over 20+ yrs with first phone, then TV and Internet and your insulting inept service and inability to fix a problem that you caused will drive me to purchase all of my services from Rogers. It's like you're dialing the phone to Rogers for me! You might be saving Millions hiring people in another country to lie to your customers but is it saving you money when you're customers are leaving because they cannot get service or technical support that actually listens and can fix problems?",1
244166,02-SEP-11,02-SEP-11,Chenrup,,en,70.50.105.120,dtdignard@sympatico.ca,13095173,000000119611712,5,4,"I am hard of hearing and I make this clear every time I have to make a call. Most of the people who help me speak very softly and I have to ask them to speak louder. When telephones are your business, is there nothing you can ddevise to make the person who is helping me, have their voice amplified?  ",5
244167,02-SEP-11,02-SEP-11,Divya,,en,70.50.113.132,KawarthaKurt@bell.net,13090185,000000119617396,5,5,,5
244168,02-SEP-11,02-SEP-11,Heni,,fr,184.148.245.226,steph56@sympatico.ca,13107261,000000119608984,5,5,"pour résoudre mon problème ça pris deux appels au soutien internet la première répondente au nom de Louati a rien voulu comprendre; il a fallu que je r'appel et cette fois c'est Heni qui m'a résolu le problème il a pris le temps de m'écouter avant de répondre.a l'avenir quand vous suggerré un service et que le client accepte il faut agir maintenant pas 4 mois plus tard vous avez aucune raison que ce soit ainsi.je dois dire que suite a mon premier appel je voulait vous mettre à la porte internet, téléphone tout d'aller ailleur.",3
244169,02-SEP-11,02-SEP-11,Katherine,,en,70.27.26.236,simba01@sympatico.ca,13106829,000000119606167,5,5,everything was perfect and ladies were very knowledgeable.,5
244170,02-SEP-11,31-AUG-11,Nizar,,fr,65.94.178.38,rdthibault@sympatico.ca,13085523,000000119547644,3,1,"Je viens de recevoir le cable qu'on m'a
promis et je ne sais pas quoi faire avec.",3
244171,02-SEP-11,02-SEP-11,Sheaymal,,en,184.147.126.55,denisbrown@sympatico.ca,13094617,000000119613411,2,2,"Reduce cost of my monthly internet to prior to May 2011 levels. I'm receiving all kinds of offers from your competitors, with very attractive offers. I know that other people are as well. Also the initial person I spoke with said that my mothly usage exceeded agreed limits. NOT TRUE!!!! When I checked with a second person I was told that I was way under the limit. I also had a bad experience when I had to contact Bell to get my rebate when you were fined by the Government. I know many other people who feel the same way. This is not the way to build good customer relations",2
244172,02-SEP-11,01-SEP-11,Sunhith,,en,74.14.74.116,raylebeau@sympatico.ca,13104983,000000119597511,5,5,,5
244173,02-SEP-11,01-SEP-11,Lahouari,,en,64.228.93.167,rob.desnoyers@sympatico.ca,13105519,000000119591332,5,5,,5
244174,02-SEP-11,01-SEP-11,Claudia,,en,174.92.98.26,mb.singleton@sympatico.ca,13102135,000000119597148,5,5,"Nothing. Claudia, who handled my case, was the best customer service agent I have ever encountered. She was knowledgeable, asked the right questions, did not make me waste time by doing things that were irrelevant, and solved the problem. She is a real asset to Bell",5
244175,02-SEP-11,02-SEP-11,Evan,,fr,184.148.248.44,elounka@bell.net,13095543,000000119611939,3,5,"L'attente en ligne,avant qu'un préposé me réponde,a été de plus de 15 minutes.",3
244176,02-SEP-11,02-SEP-11,Edward,,en,174.88.12.81,theworts@sympatico.ca,13107885,000000119616877,4,4,,4
244177,02-SEP-11,02-SEP-11,Mathew,,fr,174.93.195.154,rickboily@sympatico.ca,13105349,000000119609653,5,5,parfait excellent service,5
244178,02-SEP-11,31-AUG-11,Alejandro,,en,70.51.236.57,jrathier@sympatico.ca,13078957,000000119570627,3,1,"I WAS TOLD THAT SOMEONE WOULD CALL ME IN 24 TO48 HOURS AND THAT NEVER HAPPENED.THIS WAS THE SECOND CALL,THE FIRST WAS ON FRIDAY AUGUST 26 AT LUNCH TIME WITH MONA. THE SECOND WAS WITH JOE.  ON SEPT.2 I TRIED THE CHAT LINE FIGURED I HAD NOTHING TO LOOSE AND MY EMAIL WAS REPAIRED WITHIN MINUTES. IF THAT DON T BEAT ALL. I GUESS BELL PHONES MUST NOT WORK. OR ELSE SOMEONE THINKS IT IS TOO HARD WORK TO CALL CUSTOMERS WHEN THEY ARE TOLD THEY WILL RECEIVE A CALL. I CANNOT UNDERSTAND WHY ONE PERSON COULD FIX THE PROBLEM SO POLITELY,COUTEOUSLY AND EFFECTIVELY OVER THE CHAT SYSTEM.WHEN THE  PESON ON THE PHONE HAD THE SAME CONTROL OF MY COMPUTER AND DESK TOP. I HOPE YOU IMPROVE YOUR CUSTOMER RELATIONS SYSTEM OVER THE PHONE OR SIMPLY NOT EVEN OFFER THE PHONE SERVICE OTHERWISE..8 DAYS TO SOLVE THIS ISSUE WAS NOT VERY BUSSINESS LIKE. I DEAL WITH CUSTOMERS ALL DAY LONG AND I WOULD NEVER GET AWAY WITH THAT AND KEPP CUSTOMERS OR MY JOB.  ",3
244179,02-SEP-11,02-SEP-11,Marcus,,en,67.71.9.203,beryl_lee@sympatico.ca,13092065,000000119621862,5,5,,5
244180,02-SEP-11,01-SEP-11,Henry,,en,76.65.25.197,margmemories@sympatico.ca,13101689,000000119599395,5,5,,4
244181,02-SEP-11,02-SEP-11,Mouna,,en,70.26.117.127,louise47@sympatico.ca,13101059,000000119615836,5,5,"She could speak english very clearly and she was from Ontario. It was nice to talk to someone in Canada instead of someone in the Phillipines or India, where most of the time you can't understand a word they are saying. Keep the jobs in Canada.",5
244182,02-SEP-11,02-SEP-11,David,,en,184.146.146.93,slcutler@sympatico.ca,13106935,000000119621851,5,5,,5
244183,02-SEP-11,02-SEP-11,Anis,,fr,65.93.48.240,djmscor2@sympatico.ca,13094879,000000119619994,1,1,"Je ne suis pas satisfait.
Quand j'ai appelé la vitesse de ma connexion internet était de 1.8 Mb/sec.
Elle est maintenant de 1.5

Je paye pour 7 Mb.

Pouvez-vous faire mieux ?

ET pourquoi sommes-nous toujours redirigés vers une page en anglais en Ontario ?",1
244184,02-SEP-11,02-SEP-11,Lisa,,en,209.226.116.68,flynnteam@bell.net,13096065,000000119612293,4,1,"Your customer care representives was kind, sympathetic and tried to do her best but her hands are tied.  There is only so much se is authorized to do.

I am answering this survey using dial up because it is faster than my rural high speed service which currently has limited or no connectivity.  This is a frequent problem.  DSL high speed runs in front of my house to service a potential 20 homes that were added to the subdivision but for some reason I can not get a middle manager in your office to authorize the service at my address.  The Bell employees that live in my neighborhood had no problem getting DSL authorized for their homes!!! Tom Flynn 613-256-8594.
I even had a Bell buisness tech run a trace and identify the location of the junction that would have to be changed to make it happen. But once again it did not make it past a middle manager!!
If the problem is not resolve to my satifaction and to the level of service to which I am paying for. I will be seeking other means to get the problem resolved.  May be even legal action simply on principle.
Tom Flynn 613-256-8594
We currently spend approximately $180 per month on Bell Canada services and if you don't want me as a customer let me know.  I would also like a detailed reason why DSL has not been authorized for my address and the name and contact # for the person that is in charge of the DSL service in my area.
It's pretty bad when your front line employees have to go around and make excuses for Bell Canada not being able to supply the services they are selling.
Once again Tom Flynn (Home)613-256-8594 or Bell Cellular #613-257-9169.
flynnteam@bell.net


 ",1
244185,02-SEP-11,01-SEP-11,Xenia,,en,74.15.96.91,chris.rickett@sympatico.ca,13093375,000000119590575,5,5,,5
244186,02-SEP-11,01-SEP-11,Khan,,en,184.148.242.66,mariol_073@sympatico.ca,13081529,000000119580277,3,1,,5
244187,02-SEP-11,01-SEP-11,Ramesh,,en,174.92.65.182,rltrudel@sympatico.ca,13105463,000000119596451,1,1,speed up the process---speciallywhen the technician knew I was on my cell phone!,3
244188,02-SEP-11,01-SEP-11,Sabha,,en,64.228.35.179,ed.zobetz@sympatico.ca,13095347,000000119598359,5,5,,4
244189,02-SEP-11,02-SEP-11,Anis,,fr,67.68.80.6,dchenard@bell.net,13094471,000000119608036,5,5,tout a ete repondu et je suis satisfaite et votre employe a ete bien patient ,4
244190,02-SEP-11,02-SEP-11,Lorraine,,en,74.14.157.38,johnjosselyn@sympatico.ca,13099157,000000119613900,4,4,you could have phoned me when i exceededbthe 2 gigibyte allowanced whic h bell claims i exceeded by 4 extra gigabytes,3
244191,02-SEP-11,01-SEP-11,Praveen,,en,76.64.163.186,a.m.lennox@sympatico.ca,13090483,000000119590145,4,5,,5
244192,02-SEP-11,01-SEP-11,Shinoj,,en,76.67.122.27,g.grimwood@sympatico.ca,13096299,000000119599336,1,1,"This person did not know the first thing about Microsoft mail, He had to go and ask someone about every aspect of my problem, He yhen proceeded to tell me that the problem that I had was a facet of Microsoft mail, My computer was reacting totaly different before the problem arose, He said I was wrong and there was no problem that is how the mail program was supposed to react.
I do not want people in India tellin me I do not know how my programs work, when they are uneducated in computer problems and are lieing to cover up that fact. I WANT CANADIAN TECHNICAL SUPPORT, Not the cheapest Bell can find, I am a long time Bell customer and am activly looking to go back to Cogeco or Shaw, I have had enough of exceptional long waits and being treated as if these people are the only one's who can help me. Your People in San Salvador give much much better help and service.",1
244193,02-SEP-11,01-SEP-11,Sam,,en,76.67.122.27,g.grimwood@sympatico.ca,13096297,000000119599444,2,3,"I had called earlier in the night to get help and was given the run around by the Indian supposed tech, who was totally useless and told me lies, I asked for His supervisor who never came on the telephone, this persons Bell number was XW505. After my issues with the first person I called 310surf again sellecting French this time to get someone in Canada as Your service people has adviced me to do the last time I had proplems with Indian tech help deciding to do what they wanted and deleted three programs that I had paid hundreds of dollars for and I could not find the program discs so I had lost those programs for ever, The French rep just laughed when I told Him that I wanted a Canadian rep and put me back through to India, the tech support this time was very good and fixed mt issues. BUT I WANT CANADIAN TECH SUPPORT. I also want Bell's executive support peoplr to contact me. g.grimwood@sympatico.ca OR I leave Bell and got to another provider. ",1
244194,03-SEP-11,02-SEP-11,Benazir,,en,174.92.50.244,hl.russel@sympatico.ca,13097581,000000119599565,5,1,I still can not login to my online account. I was told to login in today. I am now 24 hrs later and still can not login.,2
244195,03-SEP-11,01-SEP-11,Oliver,,en,70.48.252.46,lynngoranson@sympatico.ca,13080901,000000119578942,5,5,,3
244196,02-SEP-11,02-SEP-11,David,,en,64.229.183.39,joybarros56@sympatico.ca,13099313,000000119606996,3,3,"I was given a contract for internet for 2 years starting March 11th 2011 to 2013 $41.95 internet $3.95 modem total $45.90.  The have been charging me $3.00 mor i.e $45.90.  I sent anemail to customer service and no reply. 

 At the same time when my T.V. account was closed by someone at Bell I was offered TV by Marketing dept. for half price for a 2 year contract. I was also offered a telephone account for $8.95  for a 2 year contractwith with call display, call waiting  etc., etc. They have not over-charged me.
I HAVE BEEN WITH BELL SINCE JULY 7TH 1997 (44 YEARS) is this right behaviour??
I WAS VERY PLEASED WITH DAVID attitude he was very helpful and pleasant.Most of the others I have spoken to since October 15th werenot and kept messing with my Bill charging me for Fibe 16 insted of fibe 6 that I ordered on October 15th special.  I wanted tk be be disconnect from the TV and try fibe 6.  I was being overcharged all the time.

I ordered fibe 6 a promotion ending October 15 2010 for $21.95  and a mess ws made by the technician who came over to connect.I m very disappointed.
I should have been given the $21.95 promotion. After my 2 year contract I may leave Bell. I have invested too much time sorting out.",3
244197,02-SEP-11,02-SEP-11,Stephen,,en,70.30.87.99,dhcurrie@sympatico.ca,13094747,000000119618685,1,1,I am beyond knowing what allows Bell to stay in the Internet business with out being outed as pretenders. Your management of the client experience is so horrible it is unmeasurable.Do you inferior technology or are you just hell bent on making money and be-damned with the paying customer? 9 technicians to the house and nothing but babble and obfuscation to show. You should be ashamed. Call me if you would like me to tell you what I really think. 416 694 6556,1
244198,02-SEP-11,01-SEP-11,Jorge,,en,174.89.37.190,bunsch@sympatico.ca,13092745,000000119589408,4,,,5
244199,02-SEP-11,02-SEP-11,Tejaswvi,,en,65.93.110.213,judy8635@sympatico.ca,13099457,000000119605623,4,4,"Unfortunately, the representatives English was difficult to understand.",4
244200,02-SEP-11,02-SEP-11,Krishnan,,en,174.91.221.97,mopp2@sympatico.ca,13102963,000000119599664,4,4,"Solved the problem of not being able to send emails.Helped with creating a new password .
Unfortunately,  the next day I discovered I could not receive emails. Which meant another day on the phone with Sympatico. Krishnan did a good job with the original problem.",4
244201,02-SEP-11,02-SEP-11,Rebello,,en,70.31.40.213,sarah.bowman@sympatico.ca,13106364,000000119609146,5,5,,4
244202,02-SEP-11,01-SEP-11,Stephanie,,fr,76.68.169.175,mary_avice@bell.net,13101980,000000119587662,5,5,,4
244203,02-SEP-11,02-SEP-11,Gabin,,en,69.158.149.152,latobilla@sympatico.ca,13100405,000000119617027,5,5,,5
244204,02-SEP-11,02-SEP-11,Rajni,,en,174.91.221.97,mopp2@sympatico.ca,13102961,000000119615941,5,5,,4
244205,02-SEP-11,01-SEP-11,Emely,,en,70.31.40.213,sarah.bowman@sympatico.ca,13106366,000000119594142,1,1,"The agent hung up on me without listening to my problem, as though it were a crank call. I will continue to use Bell because he was the exception.",
244206,02-SEP-11,02-SEP-11,Eric,,en,76.71.35.126,brian.columbus@sympatico.ca,13092597,000000119605141,4,4,35 minutes on hold,3
244207,02-SEP-11,02-SEP-11,Aleem,,en,174.95.30.229,norman.loiseau@sympatico.ca,13103689,000000119619255,2,1,,
244208,02-SEP-11,02-SEP-11,Omar,,en,174.95.28.148,gbframpton@sympatico.ca,13096491,000000119617000,5,4,"Fix my connectivity to the server. As I fillout this survey my problem is still unresolved. I began to fill out this survey about twenty minutes ago and I lost my connection. Your next question in this survey asks ""How likely are you to recommend Bell?""  Based on frequent loss of internet connection...not bloodly likely! In all fairness my last experience with the customer service mgr.Michline was not only helpful but refreshing. This coupled with sensible, efficient, effective diagnosis and expedient repair postions Bell as a company worthy and meritorious of recommendation. At this moment Bell still has a way to go.",1
244209,02-SEP-11,02-SEP-11,Divya,,en,76.64.231.18,metro005@sympatico.ca,13102367,000000119602795,5,5,,5
244210,02-SEP-11,02-SEP-11,Grace,,en,69.158.184.93,sandra.delahaye@sympatico.ca,13106299,000000119602635,5,5,nothing.  Really liked the manner of the lady who answered the call.  I hhave had to call Bell about this problem every few months for the last few years and she has been the best 12 out of 10,5
244211,02-SEP-11,02-SEP-11,Jamila,,fr,74.12.163.35,angeline7@sympatico.ca,13091294,000000119600384,5,5,Rien tout était super bien ,5
244212,02-SEP-11,02-SEP-11,Amanda,,en,70.48.248.84,xpropre8@bell.net,13109057,000000119620042,5,5,Wish it was a canadian!,4
244213,02-SEP-11,01-SEP-11,Elsy,,en,69.158.184.93,sandra.delahaye@sympatico.ca,13106301,000000119598791,4,3,"I had to hang up before the issue was resolved due to other phone calls I had to take.  The representative was fine,  saying she would call back in 10 minutes and she did.  She possibly called back again but i was on my call and call display didn't show who called.  Her English was a bit difficult to understand.",5
244214,02-SEP-11,02-SEP-11,Mariame,,en,184.151.63.151,rca66@sympatico.ca,13105055,000000119621786,4,5,,3
244215,02-SEP-11,02-SEP-11,Souhaib,,fr,70.30.221.43,r.ben-amor@bell.net,13104763,000000119601984,4,4,,4
244216,02-SEP-11,02-SEP-11,Pascal,,en,174.89.136.233,butter.cups@sympatico.ca,13092759,000000119614529,3,1,"We are on Bell rural high speed. It has not worked properly since mid July. While your people are pleasant. Your serice is pitiful. I'll be amazed if you get this at all. Please get the system working. By mid September we will be asking for compensation for the loss of your service for most of two months and now into the third. It was perfect until it started to fail. It is not consistent and not dependable.
I know you are asking about your people. But it hard to compliment them when one is not getting the desired product.",2
244217,02-SEP-11,02-SEP-11,Leni,,en,184.144.11.12,williamsheppard@sympatico.ca,13108881,000000119621310,3,1,"I called because the Bell Security was taking over 17 hours to run a check.  I wanted a call from the Bell Sercrity Tech.  This has been a problem in the past, they fixed the situation, said to call them through the regular Bell Service Repair number.  The person I talked to was no help, and did not refer the call to Bell Security.",3
244218,02-SEP-11,02-SEP-11,Ines,,fr,67.68.197.251,stefjack@bell.net,13107243,000000119609687,3,4,Que ce soit moins long le temps d'attente lorsque je suis en ligne avec la préposée,3
244219,02-SEP-11,02-SEP-11,Kevin,,en,64.228.93.2,stainesga@sympatico.ca,13107203,000000119600086,1,1,Know what your doing?,1
244220,02-SEP-11,02-SEP-11,Shawn,,en,70.49.143.219,thepensmith@sympatico.ca,13107855,000000119613056,4,4,"I adjusted my phone, internet and TV and probably talked to 6 or 7 people. Everyone did their job properly but how hard can it be for one person to handle a phone call with a computer in front of them. Not a complaint, but it takes longer than it should.",4
244221,02-SEP-11,02-SEP-11,Justin,,en,174.92.82.134,dhdunn@bell.net,13094751,000000119605034,5,5,,5
244222,02-SEP-11,02-SEP-11,Chantal,,en,67.70.47.197,quarrie@sympatico.ca,13104749,000000119604837,5,5,I guess I would have to say it should have been done at the time of renewal contract but it was handled very well today.  No complaints.  ,4
244223,02-SEP-11,31-AUG-11,Ganesh,,en,24.37.245.165,mar.bar@sympatico.ca,13081227,000000119555372,3,3,the technician came to my home and made the problem worse - I had intermittent internet service before he showed up and when he left I had none at all and he could not fix the problem. He left saying he had to refer the problem to another team.It is now Sept 2 and I still do not know when my internet will be restored. Please do not tell me that this is good customer service. Someone should at least call me to let me know when the problem will be resolved. I understand that your competitor gives fantastic service!!!!!!!!,2
244224,02-SEP-11,02-SEP-11,Mariem,,fr,70.30.152.221,michel.janine@sympatico.ca,13102503,000000119603305,5,5,"Tout a été parfait.
Merci beaucoup.",5
244225,02-SEP-11,31-AUG-11,Wissem,,fr,65.93.157.188,stmdk1@bell.net,13087815,000000119561206,1,1,"J'ai eu l.impression de déranger le technicien, il avait l.air faché, pas interressé à m'aider je lui ai expliquer mon problème et il ma dit d,attendre 2 minutes, il est revenu sur la ligne en me disant que je devais faire reformater mon ordinateur en ayant même pas essayer de vérifier ou faire des tests avec moi au préalable. Je suis vraiment décue du service que j'ai recu. je n'ai pas eu le temps de rappeller mais je le ferai en début de semaine pour parler avec un autre technicien pour avoir de l'aide. ",
244226,02-SEP-11,02-SEP-11,Dorsaf,,en,69.158.65.113,hong-le@sympatico.ca,13097627,000000119620134,5,3,Just improve the custoemt dervice and it will be fine,5
244227,02-SEP-11,01-SEP-11,Maria,,en,74.13.73.167,ntoebes@sympatico.ca,13103733,000000119599369,3,3,Not to rush and try to get rid of me. Still not sure if my problem is fixed.  Did not understand what she was talking about.  She has to remember that a lot of us out here are not great with computors thats why we need there help. ,3
244228,02-SEP-11,02-SEP-11,Divya,,en,174.91.78.27,julie.flannery@sympatico.ca,13099487,000000119601193,5,5,,4
244229,02-SEP-11,01-SEP-11,Evangeline,,en,76.69.48.60,coxjj@sympatico.ca,13093839,000000119595426,3,4,been able to exchange a modem at your bell store rather than waiting for it to be shipped out,3
244230,02-SEP-11,01-SEP-11,Radhia,,fr,70.26.201.94,levesque.roland@sympatico.ca,13100639,000000119592243,5,1,,4
244231,02-SEP-11,01-SEP-11,Karingula,,en,76.69.48.60,coxjj@sympatico.ca,13093841,000000119594770,3,4,"have a person with excellent english, someone who can pronounce the word Crescent for example.
Was on phone for nearly 1 hr from start to finish.",2
244232,02-SEP-11,01-SEP-11,Maileen,,en,184.147.177.137,anne-marie.maxin@sympatico.ca,13091365,000000119592242,5,5,,5
244233,02-SEP-11,02-SEP-11,Sharon,,en,70.30.132.11,archell@sympatico.ca,13091491,000000119600644,5,5,"Stay with the 310-7873 service and drop the online chat. I first dealt with ""Pavithra (SCI)"" two days earlier... confirmation # 119547067. No action resulted which led me to call 310-7873 to get action. ""Sharon"" with 310-7873 resolved the issue within hours!",5
244234,02-SEP-11,02-SEP-11,Andrea,,en,70.55.39.109,mgdoyley@sympatico.ca,13102399,000000119600723,5,5,,4
244235,02-SEP-11,01-SEP-11,Jason,,en,76.69.13.109,davknigh@sympatico.ca,13094423,000000119596804,3,3,Unfortunately the confirmation e-mail sent after the contact did not agree with the decision Jason and I had arrived at over the phone. ,4
244236,02-SEP-11,02-SEP-11,Manel,,fr,70.29.164.249,arianeboisvert@sympatico.ca,13091501,000000119600293,5,5,"régler le probleme des le premier appel, ne pas répetter les erreurs de facturation 5 fois consécutives.",2
244237,02-SEP-11,31-AUG-11,Daniella,,en,70.24.90.106,mjkelly@bell.net,13082489,000000119567987,5,5,,5
244238,02-SEP-11,02-SEP-11,Benjamin,,en,184.147.128.41,tom_mercer@sympatico.ca,13108043,000000119614475,1,2,"Honor the pricing and credits you committed to on July 21, to keep me from going to Rogers.  I have waisted hours talking to Bell.  Bell is slippery and not trustworthy.  Shame on you.",1
244239,02-SEP-11,01-SEP-11,Alfredo,,en,65.95.184.230,jag.arora@sympatico.ca,13098169,000000119596735,5,5,nothing!,5
244240,02-SEP-11,01-SEP-11,Noureddine,,fr,70.29.149.113,landry.jg.mo@sympatico.ca,13100359,000000119597235,4,4,,3
244241,02-SEP-11,02-SEP-11,Allaura,,en,174.89.103.209,moira.grant@sympatico.ca,13102883,000000119611292,5,3,It would be helpful if Bell could provide some kind of detailed documentation to assure me that the original internet account transfer was completed as requested. My call today resulted from an incorrect bill. The assistance I received today was competent and professional but revealed some errors/shortcomings in the execution of my original request for a transfer of account responsibility. I realize that transferring the responsibility for an internet account can be a bit 'messy' but I am still concerned that I may be held responsible for expenses that were incurred before I assumed responsibility for my new internet account. Thank you for this opportunity to air my concerns.  ,4
244242,02-SEP-11,01-SEP-11,Mayned,,en,70.51.223.187,joanne.hache@sympatico.ca,13098971,000000119592646,5,5,"I don't like the 'voice identification' feature you have.  First of all, when at work I don't want to have to say ' At bell, my voice is my password' so that others can here me calling.  Also, yesterday the system said my voice was different, the only thing different was that I sometimes call from work and sometimes from home.",5
244243,02-SEP-11,02-SEP-11,Elvis Francisco,,en,174.91.15.168,netsupport@sympatico.ca,13103503,000000119620136,5,5,"The agent Elvis was very kind, he gave me some recommendations and he showed me he has the knowledge to solve a technical problem immediately.

Congratulation to your team  ",5
244244,02-SEP-11,02-SEP-11,Hayett,,fr,174.88.60.159,hedisavard@sympatico.ca,13097449,000000119613826,5,5,,5
244245,02-SEP-11,01-SEP-11,Basho,,en,184.151.63.228,489@sympatico.ca,13089945,000000119590606,1,1,The Clerk had NO IDEA What I was talking about.  And She hung up on me ,3
244246,02-SEP-11,02-SEP-11,Isaac,,fr,74.12.225.61,palexiad@sympatico.ca,13103911,000000119617378,4,4,,5
244247,02-SEP-11,02-SEP-11,Vinay,,en,206.53.147.213,davidandbeth@sympatico.ca,13094396,000000119600096,3,1,Send someone out to fix the problem. I've been without internet for 5 days now and I require internet for my work. I have lost much time and money. I do not feel I should be paying for a service I am not receiving.,1
244248,02-SEP-11,01-SEP-11,Elvis Francisco,,en,184.151.63.228,489@sympatico.ca,13089947,000000119592755,4,5,,4
244249,02-SEP-11,02-SEP-11,Martin,,en,70.49.72.32,campsuzanne@sympatico.ca,13092917,000000119612198,5,3,A technician will check everything tomorrow.,5
244404,03-SEP-11,02-SEP-11,Jose,,en,70.24.167.143,newnanplace@sympatico.ca,13103517,000000119617215,4,4,,4
244405,03-SEP-11,01-SEP-11,Allan,,en,174.91.83.94,ianorhugh@sympatico.ca,13097773,000000119591946,2,2,explain as each step was preformed,2
244406,03-SEP-11,02-SEP-11,Walter,,en,174.93.164.176,tien.tu@sympatico.ca,13107919,000000119620326,4,4,,4
244407,03-SEP-11,01-SEP-11,Krishnan,,en,64.231.24.218,RickHidvegi@bell.net,13090333,000000119597541,1,1,"Do a diagnostic on my internet. The tech service person did everything in his power to convince me there was nothing wrong with my Internet service. Instead he should have dispatched someone to look at my Internet. Also when he transferred me to a supervisor, the supervisor never picked up my call. ",1
244408,03-SEP-11,01-SEP-11,Oussama,,fr,70.49.53.212,bsubranni@sympatico.ca,13092721,000000119595128,3,3,,4
244409,03-SEP-11,02-SEP-11,Jessica,,en,74.15.78.105,stephenarthurs@bell.net,13115919,000000119625379,4,4,I had been blocked from my account due to the number of messages I sent to my contacts to notify them of my new address. Somehow this was interpreted as spam coming from my email account. You have to realize how inconveniencing this was. I suggest an override program to avoisd this from happening again.,3
244410,03-SEP-11,02-SEP-11,Shawn,,en,70.49.81.250,erkan.guciz@sympatico.ca,13111457,000000119626346,5,4,"Instead of ""computer directed"" problem solving, direct access to a ""human being"".",5
244411,03-SEP-11,31-AUG-11,David,,en,70.48.231.206,barbarahillier@sympatico.ca,13110149,000000119554496,5,5,Brought me coffee?  :),5
244412,03-SEP-11,02-SEP-11,Nizar,,fr,174.92.221.8,joce443@sympatico.ca,13098991,000000119609114,5,5,,5
244413,03-SEP-11,02-SEP-11,Kumar,,en,69.159.76.58,kellylucas@bell.net,13113025,000000119622901,5,5,,3
244414,03-SEP-11,31-AUG-11,Clarisse,,en,70.24.79.131,terry.yemen@sympatico.ca,13088289,000000119546975,5,5,,5
244415,03-SEP-11,02-SEP-11,Sarra,,fr,76.67.143.80,esart@bell.net,13095707,000000119608153,4,4,,4
244416,03-SEP-11,31-AUG-11,Heni,,fr,70.55.97.150,julybeny@bell.net,13079091,000000119558848,4,5,Non,5
244417,03-SEP-11,02-SEP-11,Chaganti,,en,174.94.42.41,nlakins@bell.net,13103623,000000119619727,5,5,,5
244418,03-SEP-11,01-SEP-11,Anis,,fr,74.13.148.30,andre.brault@sympatico.ca,13109843,000000119585574,5,5,Personnellement rien de plus ne peut etre fait.,5
244419,03-SEP-11,31-AUG-11,Orlando,,en,70.31.41.43,courtfive@sympatico.ca,13110841,000000119569458,4,3,"My last rep. knew what needed to be done right away.  I wish I had had him as my first contact instead of my 3rd. I have not had the excellent connection since that call but at least it is no longer hovering between fair and good, it is stable at good.  I may call again.",4
244420,03-SEP-11,02-SEP-11,Brittany,,en,184.144.37.87,diane.robertson@sympatico.ca,13094777,000000119602801,5,5,all was handled very well,3
244421,03-SEP-11,02-SEP-11,Andrea,,en,65.94.199.59,estarchuk@bell.net,13095715,000000119605441,5,5,"The technician, Andrea, was excellent. Spent all the time necessary to fix the problem.",4
244422,03-SEP-11,31-AUG-11,Dilli,,en,156.34.14.171,prholmes@bell.net,13114845,000000119546731,1,3,"You rep was curt - to the point of ignorance.  You have the ability to activate my card the first time I called - she refused, because I wanted month-to-month(I own my card); said I had to go to a store.  Went to the store, the activation was purchased, but failed. Then when I called your rep later that night, he was fantastic, and actually activated it with me over the phone.  I find your service reps to be very inconsistent - this was an example of a good service rep fixing an ignorant activation rep. The only reason I stay with Bell, is that I distrust Roger's fiscal policies.  If I could get by with a small local provider, I would do so.  Would love to be a VP responsible for correcting your customer service policies for about three years - I could fix you.",1
244423,03-SEP-11,01-SEP-11,Steve,,en,99.243.122.51,kkandrews@sympatico.ca,13100065,000000119589280,1,1,i was told the rep would calll back in one hour and never was.  the issue was never resolved.,2
244424,03-SEP-11,01-SEP-11,Yves,,en,76.65.167.163,ejp1@sympatico.ca,13095435,000000119589681,4,4,"The Rep was good. Its Bell's policy that I found objectable,",4
244425,03-SEP-11,02-SEP-11,Walter,,en,70.27.103.242,jameswynne@sympatico.ca,13112399,000000119623202,4,4,,5
244426,03-SEP-11,02-SEP-11,William,,en,67.70.131.83,doug.hillman@sympatico.ca,13095089,000000119606032,4,5,I thought the agent was a little agitated with dealing with me..,5
244427,03-SEP-11,31-AUG-11,Gilbert,,en,184.150.92.131,bjstewart-99@sympatico.ca,13071933,000000119557604,4,5,"He could have explained why I should stay with Bell when for ~.50 less I can get up to 12Mbps download and 60 GB monthly usage over at Rogers. Yeah, I'll be leaving Bell SOON and for bundle purposes taking my phone also.",1
244428,03-SEP-11,02-SEP-11,Mohamed,,fr,204.19.5.251,matrixleo1@sympatico.ca,13113835,000000119622630,5,5,,5
244429,03-SEP-11,01-SEP-11,Paul,,en,76.64.126.36,mollydolly@bell.net,13102899,000000119598664,3,1,well my daughters laptop is still not working is still not letting the internet on it and the first guy i had i got hung up on he did not call back,2
244430,03-SEP-11,02-SEP-11,Mohammed,,en,69.157.41.138,jroot2@sympatico.ca,13112831,000000119624493,1,1,"Understand whats the difference between a g router and a ""n"" router. Stop give customers products that is 4 yrs out dated and when a customer wants to upgrade to the lastest technology allow the person to upgrade...instead of say NO you can't have it??? ",1
244431,03-SEP-11,02-SEP-11,Aaron,,en,69.157.41.138,jroot2@sympatico.ca,13112829,000000119622153,1,1,"Understand whats the difference between a g router and a ""n"" router. Stop give customers products that is 4 yrs out dated and when a customer wants to upgrade to the lastest technology allow the person to upgrade...instead of say NO you can't have it??? ",1
244432,03-SEP-11,02-SEP-11,Med Karim,,fr,174.88.116.21,normrog@bell.net,13103707,000000119608604,1,1,votre logiciel  est  resté dans mon ordinateur celui-,2
244433,03-SEP-11,02-SEP-11,V.v.,,en,174.93.43.176,linda.preston@sympatico.ca,13100777,000000119604191,5,5,Stop Emily from interrupting the music every 15 seconds while I was on hold waiting for the customer care rep.,5
244434,03-SEP-11,01-SEP-11,Romy,,en,174.91.174.204,fredandmoira@sympatico.ca,13096219,000000119594602,5,5,I personally find that the Bell Website is the slowest website to visit and I go into the site quite often.,5
244435,03-SEP-11,02-SEP-11,Robert,,en,67.71.148.62,keeta@sympatico.ca,13099867,000000119602153,4,4,"The internet questions were answered, but I really hate calling and talking to emily...Plus I will not renew my bell mobility when the contract runs out",3
244436,03-SEP-11,02-SEP-11,Karim,,fr,70.30.170.207,n.emond01@sympatico.ca,13114293,000000119622856,4,1,le techmicien a réglé une partie des problemes cepandant tout est changé je n'arrive plus a revenir comme avant,4
244437,03-SEP-11,31-AUG-11,Maria,,en,65.92.103.133,berndies@bell.net,13110239,000000119547288,3,2,Go quicker.  Send someone out to fix it.,2
244524,03-SEP-11,01-SEP-11,Shalini,,en,70.27.193.31,stephen.gabe@sympatico.ca,13115909,000000119573489,4,5,The front line (1st) person asked lots of questions that were not needed. It was a bit frustrating. But eventually she passed me to someone who was very helpful. ,3
244525,03-SEP-11,01-SEP-11,Grace,,en,76.67.9.145,redfox.toronto@sympatico.ca,13115037,000000119585403,5,5,nothing,5
244526,03-SEP-11,02-SEP-11,Anis,,fr,70.51.33.144,belisle_m@sympatico.ca,13110211,000000119622984,3,3,Jeune homme qui manquait d'intérêt et qui au départ m'a fait part de sa fatigue et débordement. Pas une bonne journée pour lui donc j'ai du faire avec. N'inspirait pas trop confiance. Il m'a référé à Apple pour résoudre mon problème. Heureusement le service de soutien d'Apple était des plus efficace et sympa.,4
244527,03-SEP-11,31-AUG-11,Kumar,,en,70.50.111.50,hortiguela@sympatico.ca,13112169,000000119557686,2,1,"Listen.  I explained the problem with retrieving my OnLine Statement, and the attendant simply asked questions that had already been answered/explained and after 15 minutes I had to bail out of the call.",4
244528,03-SEP-11,02-SEP-11,Bernard,,en,70.29.233.142,peterscalia@sympatico.ca,13114713,000000119624873,4,4,yes my inquiry was resolved but i will wait to see if it happens again before i say that it was fixed ,5
244529,03-SEP-11,01-SEP-11,Cathrine,,en,184.150.59.168,nanjonk@bell.net,13114327,000000119584270,4,4,Your service reps are quite good but we are getting very tired of having to call because our service is not working. Why do we have so many service interruptions??? We can understand maybe once or twice a year but the interuptionns have been more frequent. We have had to change modems and that was another problem. We sent the old modem back but for months we were continually told to return it even though one of the service reps acknowledged its return!,3
244530,03-SEP-11,02-SEP-11,Armando,,en,69.158.168.119,ripley.cc@sympatico.ca,13115135,000000119623044,5,5,Explained a bit more about the email sending test. Were the old emails he test-sent actually being sent again to the recipients?,5
244531,03-SEP-11,28-AUG-11,Haythem,,fr,69.157.138.7,Ricesp@bell.net,13047109,000000119482547,5,4,,4
244532,03-SEP-11,01-SEP-11,Afef,,fr,64.228.87.169,christiane_001@sympatico.ca,13073119,000000119575097,5,5,"tres satisfaite -- response resolue.
",5
244533,03-SEP-11,31-AUG-11,Mike,,en,174.92.78.235,wilson.r@sympatico.ca,13116509,000000119549540,4,5,,5
244534,03-SEP-11,02-SEP-11,Eric,,en,70.31.39.213,ajbeal@sympatico.ca,13109667,000000119626560,5,5,"Nothing; the service representative was
very courteous, knowledgeable and very
helpful.  The problem was looked after
efficiently and within no time at all.
Many thanks to ""Eric"".  As a retired Bell employee (myself), he certainly is 
a valued employee to the company.  Thanks again ""Eric"" for all your help.",5
244535,03-SEP-11,01-SEP-11,Sunil,,en,76.65.17.150,helenjay@sympatico.ca,13097495,000000119596492,1,1,"Fix the problem, or better still, ensure that it didn't happen in the first place. This situation could so easily have been prevented with a little internal communication between departments at Bell.",2
244536,03-SEP-11,02-SEP-11,Marvin,,en,209.226.111.40,caroly.gilchrist@sympatico.ca,13093055,000000119615318,2,1,"advised me about the speed on the dial up, why was it so slow for 5 attempts to log on to my computer.  The speed was all under 15 and it is usually at 40 40 42bytes",3
244537,03-SEP-11,02-SEP-11,Duncan,,en,174.93.10.116,jean.shantz@sympatico.ca,13098501,000000119603083,4,4,,4
244538,03-SEP-11,02-SEP-11,Reina,,en,207.219.69.241,helenjay@sympatico.ca,13097493,000000119600793,1,1,"Fix the problem in a timely manner, or better still, ensure that it didn't happen in the first place. This situation could so easily have been prevented with a little internal communication between departments at Bell. I am now left without Internet service, which I am paying for and which I desperately need, for at least 3 days.

I have always been satisfied with the service provided, and this situation resulted from trying to maintain service during a move so that I could continue with Bell in our new house. Bell completely dropped the ball, entirely because the people I dealt with on all three calls don't relly know what they are doing.",2
244539,03-SEP-11,02-SEP-11,Sowjanya,,en,70.27.193.40,sclea@sympatico.ca,13106435,000000119616146,5,5,,5
244540,03-SEP-11,02-SEP-11,Sowjanya,,en,70.27.193.40,sclea@sympatico.ca,13106437,000000119617119,5,5,,5
244541,03-SEP-11,02-SEP-11,Nix,,en,76.69.131.35,donannbarber@sympatico.ca,13095021,000000119608564,4,4,,3
244542,03-SEP-11,02-SEP-11,Raouf,,fr,76.65.129.242,gascon.louise@sympatico.ca,13111743,000000119624385,5,5,parfait,5
244543,03-SEP-11,02-SEP-11,Simon,,en,209.226.111.40,caroly.gilchrist@sympatico.ca,13093053,000000119616204,2,2,"After the first call I spoke to the billing office who transferred me to another technician.  I was frustrated because of the slowness of the bytes which is usually bet wee 40 & 42Kbps.  Anyway another thing you should know is that when I am connected, once in awhile the message across the top of my e-mail page tells me I can not connect to bell right now and when I check the connection to the internet it is already connected.  This message goes away and I can read my mail but I don't understand what this is meaning from this message.  ",3
244544,03-SEP-11,01-SEP-11,Minu,,en,70.26.41.232,grlavallee@sympatico.ca,13097043,000000119597974,4,4,The Bell rep could have spoken directly into the microphone and avoided my requests to speak more slowly and louder since I a senior citizen who is hard of hearing.,4
244545,03-SEP-11,01-SEP-11,Walid,,fr,184.144.187.150,jean-jacques2009@bell.net,13098463,000000119592868,1,1,RÉSOUDRE MON PROBLÈME C'EST A DIRE QUE JE PUISSE VOIR MA FACTURE  SI VOUS VOULEZ ÊTRE PAYER,1
244546,03-SEP-11,01-SEP-11,Brent,,en,184.147.204.97,johnandsandy76@bell.net,13099137,000000119591964,3,2,have people we can understand,3
244547,03-SEP-11,01-SEP-11,Denice,,en,67.71.141.116,rfysh@sympatico.ca,13115079,000000119575501,3,3,offer better value to the customer before they have to call ,3
244548,03-SEP-11,02-SEP-11,Isaac,,en,70.31.49.112,caseysokol@sympatico.ca,13110531,000000119625735,1,1,"I was told that you no longer have a ""Mac"" queue meaning, I assume, that you do not staff your support team with people specifically knowledgeable about Macintosh computers.  I spent quite a long time on the phone waiting for Isaac to investigate various things but it became clear that he had no idea how to help.  He could and should have said from the beginning that I should speak to someone else who knew that they could help.  I am paying way too much to Bell and I am at the end of my loyalty.",2
244549,03-SEP-11,02-SEP-11,Anis,,fr,70.49.71.133,alexandre_bernard@sympatico.ca,13090917,000000119613745,5,5,"changer ou plutôt varier la musique 
d'appel en attente.",5
244550,03-SEP-11,01-SEP-11,Mohamed,,en,174.89.112.101,cbouillet@sympatico.ca,13110555,000000119586554,5,5,,5
244551,03-SEP-11,01-SEP-11,Adnene,,fr,70.52.60.216,ildege.bergervin083@sympatico.ca,13077447,000000119581033,5,5,,5
244552,03-SEP-11,02-SEP-11,Gregory,,en,174.88.19.234,tschockaert@sympatico.ca,13108211,000000119617442,5,5,,4
244553,03-SEP-11,01-SEP-11,Ashwini,,en,65.95.112.220,shoes2@sympatico.ca,13115701,000000119584936,5,4,"Ashwini was very good in finding answers to where my modem was - However I had spoken to a bell employee on Aug 29th and was told my modem was being sent out- I work from home and need my modem - I was told 2 -3 days- which was not acceptable and advised I was going to check with Rogers but to send out the modem - he confirmed my address - but Bell still mixed up my address by sending it my old address of 6 years ago.  Yet Bell has always sent teh bill to the right address. go figure. I am paying for a service I did not have for 4 1/2 days without and credit.- on the Sept 1 Ashwini was very helpful in locating the modem and getting it to me and doing a call between purolator, bell and myself.  She also followed up which was great on her part - as Bell employees I have delt with before have not. So this tells me Ashwini is professional. Bell needs more empolyees like Ashwini. I would recommend if you have a problem speak to Ashwinni",3
244554,03-SEP-11,02-SEP-11,Jose,,en,64.231.220.116,auddphy@bell.net,13110051,000000119624988,1,1,I should have been called and told the service man was running late. I was invited out to dinner and had to cancel  because of Bell not impressed,2
244555,03-SEP-11,02-SEP-11,Nizar,,fr,174.92.188.2,canuk401comes@bell.net,13092941,000000119615590,5,5,merci! au dernier tech. mais ca pris trois tech. pour resoudre un petit probleme de serveur .....,4
244556,03-SEP-11,02-SEP-11,Sudhakar,,en,174.93.9.92,guinn@sympatico.ca,13097117,000000119603851,4,4,,5
244557,03-SEP-11,01-SEP-11,Omer Ahmed,,en,64.229.186.55,fcope@sympatico.ca,13111559,000000119586260,5,5,Best experience yet. Previous have not been so good,4
244558,03-SEP-11,02-SEP-11,Geetha,,en,184.146.133.223,mikebarb.smallwood@sympatico.ca,13114047,000000119625235,5,4,he was as helpful as he could be and give me the number to contact HP which was where the program lay.,5
244559,03-SEP-11,02-SEP-11,Feres,,fr,174.92.247.142,marceldoucet2@sympatico.ca,13101635,000000119612071,1,1,"Vérification que nous disons la vérité, surtout lorsqu'on a une copie du contrat.",1
244560,03-SEP-11,31-AUG-11,Luis,,en,174.89.39.208,peterbuckeridge@bell.net,13084789,000000119548593,5,4,"as a customer, communication is lacking, with some of your people. as i see it, far too manny hands are in the pie. hope this help your servey.",3
244561,03-SEP-11,02-SEP-11,Andre,,en,64.231.153.142,malcolm.cross@sympatico.ca,13101511,000000119612186,5,5,,5
244562,03-SEP-11,01-SEP-11,Abie,,en,69.156.145.190,jjeapes@sympatico.ca,13112627,000000119577066,5,5,Abie understood my concerns about over billing of my account and resolved it quickly. Keep up the courteous manner! It's a pity I had to waste my time with this over billing in the first place.,5
244563,03-SEP-11,02-SEP-11,Olfa,,fr,69.159.129.254,bb.dufour@sympatico.ca,13091851,000000119607697,4,4,rien,5
244564,03-SEP-11,02-SEP-11,Sarra,,en,67.71.137.216,gisele.cleckner026@sympatico.ca,13096819,000000119603024,5,5,Faster answer to phone call,5
244565,03-SEP-11,01-SEP-11,Naveenkumar,,en,69.157.67.174,allan.proulx@sympatico.ca,13091021,000000119594357,5,5,Really can't think of anything.  The gentleman was very thorough and helful!,5
244566,03-SEP-11,02-SEP-11,Alex,,fr,67.68.142.25,louise_brouillette1@sympatico.ca,13101061,000000119606481,4,4,,5
244567,03-SEP-11,02-SEP-11,Edward,,en,70.53.223.202,harryschwartz@bell.net,13097351,000000119615695,5,5,,5
244568,03-SEP-11,01-SEP-11,Philip,,en,76.69.231.242,marycooper@sympatico.ca,13101995,000000119599042,5,5,"when it was necessary to be placed on hold I could not tolerate the VERY LOUD music, I had to hold my phone at arms length while waiting for the tech to resolve my problem",5
244569,03-SEP-11,31-AUG-11,Lawrence,,en,70.27.9.156,bill.houghton@sympatico.ca,13071879,000000119549366,3,3,Speaking clearer english,4
244570,03-SEP-11,31-AUG-11,Malek,,fr,69.159.158.224,marcelle_gagnon@sympatico.ca,13081275,000000119559468,5,5,Difficulté à bien comprendre le français du technicien. Je devais assez souvent lui demander de répéter.,4
244571,03-SEP-11,02-SEP-11,Krutthiga,,en,174.94.50.21,rahe@sympatico.ca,13104857,000000119611488,5,5,,5
244572,03-SEP-11,02-SEP-11,Lukasz,,en,67.70.40.118,joycewt@sympatico.ca,13099317,000000119617908,5,4,"
very little!",5
244573,03-SEP-11,31-AUG-11,Mary,,en,184.146.76.195,shirleykerr@sympatico.ca,13115695,000000119554806,2,2,Give me a representative that does not speak broken English as requested!,1
244574,03-SEP-11,02-SEP-11,Kevin,,fr,70.49.95.191,ken.rudd@sympatico.ca,13113029,000000119624352,1,1,"I had a connection problem to the internet ... Kevin seemed like a nice guy although I have a feeling he was reading from a prepared list as he wasn't listening to me ... Finally he said that another department would look at it and call me back ... That never happened, of course !

I've been calling often in the last 2 weeks because my email is NOT being received properly ... I have 2 PC's and a laptop plus an IPad .... Only one of the PC's gets all the mail ... the others only partially ... 

I wish there was someone at Bell who had the competence to fix everything once and for all ... It is very tiresome to call Bell every couple of days !!",1
244575,03-SEP-11,01-SEP-11,Edwin,,en,76.67.126.97,a.kennedy@bell.net,13090471,000000119597591,3,3,Make sure all works when finished,4
244576,03-SEP-11,02-SEP-11,Steven,,en,70.49.81.50,thiru@sympatico.ca,13107891,000000119620968,4,4,,5
244577,03-SEP-11,02-SEP-11,Mariame,,fr,206.172.176.57,danielgervaud@sympatico.ca,13094226,000000119607764,1,1,Aucune coordination j'ai eu affaire avec 2 personnes qui m'ont donné des affirmations contradictoires apres M'avoir retenu 57 minutes au téléphone pour une erreur de BELL qui n'est toujours pas résolue,1
244578,03-SEP-11,01-SEP-11,Jose,,en,174.91.218.22,wdryden@sympatico.ca,13116455,000000119583375,4,4,,3
244579,03-SEP-11,02-SEP-11,Salwa,,fr,76.71.179.100,raymonde.gouin@bell.net,13105003,000000119605896,3,4,"Diminuer le délai d'attente lors d'un appel,  j'ai attendu 30 minutes avant qu'un préposé me réponde. ",4
244580,03-SEP-11,01-SEP-11,Mohamed,,fr,70.26.234.61,mhvilleneuve@sympatico.ca,13102437,000000119592738,5,4,,4
244581,03-SEP-11,01-SEP-11,Jose,,en,76.69.48.164,chrystaldeluca@bell.net,13093471,000000119586251,3,4,The specialist should have talked me through everything instead of keeping me on hold for the majority of the call.,4
244582,03-SEP-11,02-SEP-11,Martina,,en,174.93.30.23,rsaulez@sympatico.ca,13105907,000000119609799,5,5,,4
244583,03-SEP-11,02-SEP-11,Med Hedi,,fr,69.159.116.139,galay@sympatico.ca,13096393,000000119607964,5,5,,4
244584,03-SEP-11,31-AUG-11,Sharadha,,en,184.146.137.230,wbilenki@sympatico.ca,13089333,000000119546787,3,4,Difficult to understand foreign accent. Had to ask several times to repeat instruction. Support person was very patient and understanding. Resolved issue well. ,2
244585,03-SEP-11,02-SEP-11,Niyaz,,en,209.226.104.46,georgejenkins@sympatico.ca,13111793,000000119626164,5,5,The service and manner of Niyaz was first class.,5
244438,03-SEP-11,01-SEP-11,Wissem,,fr,70.48.220.192,marie.fontaine@sympatico.ca,13101747,000000119598595,4,4,,5
244439,03-SEP-11,01-SEP-11,John,,en,174.89.114.153,alanp@sympatico.ca,13090839,000000119592721,5,4,,4
244440,03-SEP-11,02-SEP-11,Gregory,,en,174.93.64.214,danrot@bell.net,13094261,000000119611801,5,5,Reduce waiting/ on hold time,5
244441,03-SEP-11,19-AUG-11,Devin,,en,70.26.76.4,stevesedran@bell.net,12957573,000000119295360,5,5,Nothing,5
244442,03-SEP-11,02-SEP-11,Geetha,,en,69.157.41.138,jroot2@sympatico.ca,13112833,000000119621904,1,1,"Understand whats the difference between a g router and a ""n"" router. Stop give customers products that is 4 yrs out dated and when a customer wants to upgrade to the lastest technology allow the person to upgrade...instead of say NO you can't have it??? ",1
244443,03-SEP-11,02-SEP-11,Walter,,en,69.157.41.138,jroot2@sympatico.ca,13112827,000000119623878,1,1,"Understand whats the difference between a g router and a ""n"" router. Stop give customers products that is 4 yrs out dated and when a customer wants to upgrade to the lastest technology allow the person to upgrade...instead of say NO you can't have it??? ",1
244444,03-SEP-11,02-SEP-11,Haricharan,,en,70.49.81.50,thiru@sympatico.ca,13107895,000000119612960,1,1,"Myself i am an IT professional and the way they were trying to solve my issue so frustrating and make feel people like they don't know nothing. At one point i was ready to switch all my service from bell and i will in my future. The phone call disconnected and they didn't even call be back.
Don't outsource any support and you will loose lots of customers.",1
244445,03-SEP-11,02-SEP-11,Aguibou,,fr,76.71.179.100,raymonde.gouin@bell.net,13105001,000000119606535,4,3,Diminuer encore plus ma facture.,5
244446,03-SEP-11,02-SEP-11,Carmen,,en,70.49.81.50,thiru@sympatico.ca,13107893,000000119613883,1,1,Not friendly at all and keep telling me the same thing and not ready to listen to customer. Provide more trainning for so they can provide support in professinal manner.,1
244447,03-SEP-11,02-SEP-11,Ines,,fr,74.15.212.60,marc.lapointe4@sympatico.ca,13101619,000000119603640,3,4,,3
244448,03-SEP-11,01-SEP-11,Rahma,,fr,76.69.173.175,lapden@sympatico.ca,13079978,000000119576688,4,2,"Elle n'a put résoudre le problème sur Windows Mail, quelqu'un d'autre doit me rappeller dans les 72 h.",5
244449,03-SEP-11,02-SEP-11,Abir,,fr,70.48.136.70,jocelyne089@sympatico.ca,13098999,000000119604357,5,5,"Me laisser le temps d'écrire ce que nous avons fait au téléphone parce que si la situation recommence, je pourrais régler le problème moi même.La représentante était patiente j'aurais du lui demander le temps d'écrire ce que je faisais.",5
244450,03-SEP-11,01-SEP-11,Imen,,fr,70.24.197.218,patcy7@sympatico.ca,13114591,000000119581833,1,,Me faire mon remboursement par la poste qui est prévu depuis le mois de novembre 2010 et qui traine en longeur depuis ce temps et je pers mon temps qui est précieux à passer des heures au téléphone pour régler mon problème.,1
244451,03-SEP-11,02-SEP-11,Romeo,,en,69.156.144.75,jswright@bell.net,13099425,000000119617262,5,5,Nothing comes to mind,5
244452,03-SEP-11,02-SEP-11,Andrew,,en,184.151.63.216,bnigh@sympatico.ca,13092365,000000119607482,5,5,"On Andrews end nothing, but if there are promo's to be had, then I feel Bell should be calling the customer and offering the promo's to them. Especially the customers who have supports Bell for many years.  It is not in Bells best interest not to with all the other phone companies out there now and what they are willing to offer to get our business.  We as Bell customers should not have to call and ruffle feathers to get a better deal.  It should be Bell calling the customers.",5
244453,03-SEP-11,01-SEP-11,Khan,,en,184.147.203.127,judyalbert@sympatico.ca,13112871,000000119585038,4,4,,5
244454,03-SEP-11,02-SEP-11,Gilbert,,en,69.156.154.236,anna.sawkowicz@sympatico.ca,13091351,000000119612491,5,5,,4
244455,03-SEP-11,02-SEP-11,Sylvie,,fr,174.93.230.183,dumontl@sympatico.ca,13095213,000000119616652,5,2,"Supporté ma version de MAC, aurait permis au technicien de vraiment configuré mon email. Actuellement je ne peux utiliser Outlook version 2011 pour envoyer mes courriels.",5
244456,03-SEP-11,01-SEP-11,Catherine,,en,70.50.32.226,rfmoore@sympatico.ca,13105247,000000119592235,2,2,"I have trouble with accents, any accents, I would like to speak with a Canadian.",2
244457,03-SEP-11,01-SEP-11,Afef,,fr,184.145.159.242,claude.avoyne@bell.net,13073227,000000119573686,3,4,"J'aimerais que les gens qui ne parlent pas couramment notre langue, parle au moins plus lentement, pour que nous puissions mieux les comprendre. Merci",3
244458,03-SEP-11,02-SEP-11,Casey,,fr,76.71.177.233,luc-gosselin@bell.net,13101153,000000119603738,4,4,,5
244459,03-SEP-11,02-SEP-11,Henry,,en,70.50.28.154,t.mariani@sympatico.ca,13116053,000000119626770,5,5,"henry was amazing with us and sure knows his stuff
would definitely want him again to solve our problems  he was fabulous!!!!!!",5
244460,03-SEP-11,02-SEP-11,Mohammed,,en,76.64.72.107,gregrichardson@bell.net,13111949,000000119625715,5,5,Less time waiting to be transferred between depts,4
244461,03-SEP-11,02-SEP-11,Juan Carlos,,en,76.10.148.190,reen@sympatico.ca,13105123,000000119609029,1,1,"first of all! Stop giveing me some one in india to deal with, and secondly, you offered no help at all, I got a friend to fix the problem, I pay bell dearly I might add, for this protection and I got nothing in return. The guy didnt eaven attemt to help, said I had avirus and I needed to store all my files, Then maybe he could help, as it turned out this wasnt the case, Iv had help from you guys in the past and you were great, What happened?",3
244462,03-SEP-11,30-AUG-11,Kayla,,en,65.92.4.37,juliadau@sympatico.ca,13062701,000000119532129,4,5,"louder communication
better prices?",4
244463,03-SEP-11,01-SEP-11,Hamza,,fr,69.156.140.76,nicole.stemarie@bell.net,13114415,000000119581815,4,2,"En ce moment même (sam.3 sept.10:17am,j'ai eue le même problème
de connexion à internet.Cette situation est la 3ième fois en 2 semaines.J'ai suivi les inst.données mais¸ca ne règle pas mon problème|

 ",5
244464,03-SEP-11,01-SEP-11,Gavin,,en,174.89.128.160,susan.weinstein@sympatico.ca,13107449,000000119589726,3,2,Solve the problem,2
244465,03-SEP-11,01-SEP-11,Evan,,en,76.67.104.191,ian1033@bell.net,13112221,000000119583630,1,1,billing for telephone & internet should work togerther one does not know what the other is doing!!!,1
244466,03-SEP-11,02-SEP-11,Mohammed,,en,65.95.169.175,brad.basso002@sympatico.ca,13092525,000000119617414,4,4,remove the automated greeting at the begeinning and have a person to talk to.,3
244467,03-SEP-11,30-AUG-11,Firas,,fr,69.156.162.157,gjlamy@sympatico.ca,13060915,000000119521468,5,4,,4
244468,03-SEP-11,01-SEP-11,Kumar,,en,69.159.63.180,imparkin@sympatico.ca,13097847,000000119590177,2,2,"It has been 2 days since when I attemted to view my Bell bill & my password has been rejected.On the first occasion I phoned & was informed the problem was at your end and it would be solved shortly. 24 hours later I went on chat & was told the problem would be solved within 48 hours. I find this unacceptable & I am considering switching back to Rogers.

William Parkin ",2
244469,03-SEP-11,01-SEP-11,Julie Anne,,en,184.151.63.167,the.rock@sympatico.ca,13107809,000000119599200,5,5,"Totally satisfied.
Very impresses with representative's patience and helpfulness.",5
244470,03-SEP-11,01-SEP-11,Silvia,,en,174.91.83.94,ianorhugh@sympatico.ca,13097775,000000119593164,3,4,difficulty explaining the problem in terms they coud undertstand.,3
244471,03-SEP-11,02-SEP-11,Deepak,,en,70.50.62.164,mhelde@sympatico.ca,13102433,000000119613040,5,5,decrease waiting time while waiting for rep,5
244472,03-SEP-11,02-SEP-11,Catherine,,en,174.95.229.34,mcclendon@sympatico.ca,13113873,000000119625864,1,,The agent was not informative. She was not customer friendly. She had me do next to nothing and then said that my call was escalated. Not until I asked her did she tell she saw problems on her side. ,
244473,03-SEP-11,02-SEP-11,Nandhini,,en,64.229.7.66,kisby@sympatico.ca,13100047,000000119602954,4,4,,4
244474,03-SEP-11,01-SEP-11,Nouha,,fr,67.68.114.148,scriptura@sympatico.ca,13115535,000000119574375,2,1,Résoudre mon problème. C'est la seule chose qui m'intéresse. J'ai plutôt l'impression de m'être fait baratiner. Mais cela n'a rien à voir avec la personne qui m'a répondu. C'est Bell qui baratine ses clients.,
244475,03-SEP-11,11-AUG-11,Armando,,en,184.147.112.115,staceyblyth@sympatico.ca,12878167,000000119120492,4,4,IT WOULD HAVE BEEN NICE IF SOMEONE HAD CALLED TO OFFER ME A DIFFERENT INTERNET PLAN TO BEGIN WITH INSTEAD OF CHARGING ME OVERAGE FEES FOR SIX MONTHS,3
244476,03-SEP-11,01-SEP-11,Aymen,,fr,70.30.205.248,t.laur@sympatico.ca,13116051,000000119583247,1,1,"
Le problème est encore là",3
244477,03-SEP-11,02-SEP-11,Reginald,,fr,70.51.203.67,germain.helene@sympatico.ca,13111809,000000119602671,4,4,,4
244478,03-SEP-11,02-SEP-11,Med Jamel,,fr,70.51.203.67,germain.helene@sympatico.ca,13111811,000000119603047,3,3,,4
244479,03-SEP-11,02-SEP-11,Divya,,en,206.47.201.189,valerieprice@sympatico.ca,13108363,000000119600537,5,5,"It is sometimes difficult to understand people from India - I understand about outsourcing but they have to learn to speak English in a clear and concise manner. Secondly, it would have saved us a lot of time if she had been able to just tell us at the outset that Sympatico was down all over the City of Montreal - I would not have had to change my user ID and all that - I would have just waited it out.  In future, perhaps your operators should be advised when you have a major problem",4
244480,03-SEP-11,02-SEP-11,Pamela,,en,174.94.17.164,mab32@bell.net,13101385,000000119607886,1,1,"Would not stay on line....don't know
what went wrong.  After 4 tries and taking all day to work on this and had to call my tecknician in to talk to you and still didn't work.  Turned off my computor for 3 hours and when I turned it back on it has been working...so far.
This was not a good experience for me.",3
244481,03-SEP-11,02-SEP-11,Philip,,en,174.93.160.68,tom.kuchlein@sympatico.ca,13116223,000000119625108,3,4,Although your representative provided all the information to understand the problem he did not actually resolve it himself.  My service was down because technicians were doing work on the lines in my area.  This caused my internet access to be intermittently down.  Better customer service would have been provided had the subscribers in the area been notified of this and the impact.  To just leave us hanging in the wind is very poor.,3
244482,03-SEP-11,02-SEP-11,Mustapha,,fr,76.65.43.76,jeanlouis.lacasse@sympatico.ca,13098517,000000119612580,3,2,"Rien, on m'a dit que le système était en réparation",3
244483,03-SEP-11,02-SEP-11,Sudhakar,,en,64.228.156.181,brian.fitzpatrick@sympatico.ca,13092601,000000119608387,5,5,Can't think of anything.,5
244484,03-SEP-11,01-SEP-11,Khan,,en,70.30.83.46,rksuther@sympatico.ca,13105441,000000119590450,2,1,The representative did not understand the problem.  As he did not understand the problem he was unable to respond to the issue in a timely manner.  The problem was with the Bell server and not my equipment or set up. ,4
244485,03-SEP-11,02-SEP-11,Divya,,en,69.156.117.138,HARRYHARRIS@sympatico.ca,13090129,000000119613237,5,5,,5
244486,03-SEP-11,02-SEP-11,Badreddine,,fr,174.95.185.160,tocson@sympatico.ca,13108025,000000119621009,5,5,,5
244487,03-SEP-11,02-SEP-11,Moncef,,fr,174.94.122.160,asiaida@sympatico.ca,13110025,000000119623318,5,5,"Oui, premièrement, il ne devrait même pas y avoir de problème si tout a été fait convenablement lors de mon appel du 30 juillet.
Deuxièmement, quand j'ai appelé, le 1er agent à qui j'ai eu affaire, m'a fait perdre trop de temps avant de m'annoncer qu'il allait transférer l'appel à un autre agent de Bell internet ( à Mr. Moncef en l'occurrence).
Je pense que si j'avais eu affaire directement avec Mr. Moncef, le problème sera réglé assez rapidement, sans perte de temps, ni pour moi ni pour votre service...",3
244488,03-SEP-11,02-SEP-11,Tejaswvi,,en,184.146.161.173,vjarcher@bell.net,13108581,000000119611803,3,3,,4
244489,03-SEP-11,02-SEP-11,Olfa,,fr,70.29.234.87,raymond1951@sympatico.ca,13104995,000000119608817,5,5,"Pour cet évenment,tout était parfait",4
244490,03-SEP-11,02-SEP-11,Sam,,en,70.30.145.215,klclark@sympatico.ca,13113127,000000119626133,5,5,,5
244491,03-SEP-11,02-SEP-11,Jose,,en,174.95.46.81,bob.strathdee@sympatico.ca,13092383,000000119603902,5,5,,5
244492,03-SEP-11,02-SEP-11,Charles,,en,184.144.137.124,wang.niki@sympatico.ca,13108707,000000119616855,5,4,"Any new promotions, loyal customers like us, should be contacted and informed immediately.",4
244493,03-SEP-11,01-SEP-11,Brett,,en,204.101.237.139,jchong268@sympatico.ca,13098391,000000119595745,3,1,,3
244494,03-SEP-11,02-SEP-11,Mouna,,fr,76.65.88.134,g.j.jalbert@sympatico.ca,13096303,000000119613785,5,5,,5
244495,03-SEP-11,02-SEP-11,Miguel,,en,70.48.187.64,danannct@bell.net,13110911,000000119625080,2,1,had trouble understanding technician,5
244496,03-SEP-11,02-SEP-11,Meriem,,fr,65.92.250.2,r.lair@sympatico.ca,13104777,000000119614405,5,5,RIEN,5
244497,03-SEP-11,02-SEP-11,Abir,,fr,76.65.86.139,desterres@sympatico.ca,13094703,000000119602939,4,5,,5
244498,03-SEP-11,02-SEP-11,Hector,,en,174.95.28.2,a.c.finesso@sympatico.ca,13090445,000000119612469,3,2,less wait on phone line and have a answer at the end - we never resolved problem phone cut off.. and my internet went off again later in day- happening often.,3
244499,03-SEP-11,02-SEP-11,Mohamed,,en,76.66.67.134,Briansaracini@bell.net,13109427,000000119619126,5,5,,5
244500,03-SEP-11,02-SEP-11,Mohamoud,,fr,70.55.179.215,simone.charbonneau@bell.net,13115735,000000119624149,5,5,,5
244501,03-SEP-11,02-SEP-11,Ali,,en,76.69.52.45,kenjackson10@sympatico.ca,13113033,000000119623315,5,5,"Nothing. The telephone advice was good. The technician who came next day was superb - friendly and highly expert. He showed me how to operate eveything afresh once he had found and corrected the fault. He is a great credit to Bell and was a pleasure to have, especially since my own IT skills are minimal.",5
244502,03-SEP-11,01-SEP-11,Feeroj,,en,174.92.92.80,djeldon@sympatico.ca,13094875,000000119588409,4,4,"Technician was patient, helpful in face of technical difficuoties. My new computer frustrates me. I could have asked technician more questions about making my complex e-mail system work.",5
244503,03-SEP-11,02-SEP-11,Karla,,en,67.71.117.137,bmacneil@bell.net,13092329,000000119612489,5,5,NOTHING>>>>>>THE SERVIVE DESERVES AN A+,5
244504,03-SEP-11,31-AUG-11,Christianne,,en,64.231.119.230,tmcristofaro@sympatico.ca,13116217,000000119548001,3,5,,3
244505,03-SEP-11,02-SEP-11,Christine,,en,184.146.167.128,roobertehill@sympatico.ca,13105743,000000119605838,3,3,do not blame Canada post,4
244506,03-SEP-11,01-SEP-11,Shobha,,en,70.31.59.140,adrianfoster@sympatico.ca,13109633,000000119585238,3,4,First problem resolution team should have followed up to notify that e-mail account was unlocked and password simply needed to be reset.,4
244507,03-SEP-11,02-SEP-11,Antony,,en,174.89.65.247,wellmoto@sympatico.ca,13116461,000000119626405,5,5,,4
244508,03-SEP-11,01-SEP-11,Elsy,,en,70.29.28.183,vlowry@sympatico.ca,13108597,000000119597887,4,3,,4
244509,03-SEP-11,31-AUG-11,Jordan,,en,69.158.90.118,manson12@sympatico.ca,13113687,000000119568678,5,5,youdid every thing you could to make me happy. thank you,5
244510,03-SEP-11,31-AUG-11,Reshma,,en,65.92.47.10,robert637@sympatico.ca,13085987,000000119550793,4,4,Some language difficulties.,4
244511,03-SEP-11,02-SEP-11,Ashley,,en,184.146.161.173,vjarcher@bell.net,13108579,000000119606619,3,2,,4
244512,03-SEP-11,02-SEP-11,Chad,,en,184.147.15.162,kaandre@sympatico.ca,13099633,000000119616616,5,1,"Customer service rep was amazingly patient and helpful, but the ""solution"" did not work. I still cannot receive emails on my laptop.",5
244513,03-SEP-11,02-SEP-11,Luis,,en,74.12.47.228,hnjford@bell.net,13097603,000000119606828,1,1,"I wear hearing aids and I am 79, so I asked the gentleman if I could speak with someone who spoke clear English. I was refused. I did everything he asked and nothing worked, I don't think he knew what he was doing. He said the problem would be resolved today and it hasn't been. We are not receiving images and pictures in our e-mail although they are coming through on my Ipad 2,so they are being forwarded correctly.  Please help. Julie",
244514,03-SEP-11,01-SEP-11,Sana,,en,70.26.28.237,michelhardy@bell.net,13114019,000000119586253,3,1,,4
244515,03-SEP-11,01-SEP-11,Moises,,en,174.88.82.76,karen_bellamy@sympatico.ca,13099707,000000119593981,3,3,I did mention to the person on the line that all we probably needed was a new modem sent to us but the lady I spoke with insisted that a technician needed to come to the house to resolve the problem. Guess what... it was just the modem!,3
244516,03-SEP-11,01-SEP-11,Med Hedi,,fr,76.65.88.134,g.j.jalbert@sympatico.ca,13096305,000000119589009,4,5,,5
244517,03-SEP-11,01-SEP-11,Ghorden,,en,70.27.19.53,elsie.mccormick@sympatico.ca,13095553,000000119595856,5,5,"Try to help me show on e-mail  page only the more recent e-mils received at the bottom of the list rather than at the top.  My fault I don't really understand e-mail set up  would appreciate any help  in tutoraging me.
thanks",5
244518,03-SEP-11,02-SEP-11,Fatiha,,fr,69.159.92.188,elejeune@sympatico.ca,13095467,000000119612472,3,4,,4
244519,03-SEP-11,02-SEP-11,Juan Carlos,,en,64.231.191.234,wallysevenofnine@sympatico.ca,13108694,000000119603116,1,1,The person I spoke with was rude and disrespectful! Cared only about making another sale! I have been with Bell for 32 yrs and that conversation will almost bring an end with me and Bell! What is wrong will Bell today??,1
244520,03-SEP-11,01-SEP-11,Jean,,en,174.89.58.84,edsjoan2@sympatico.ca,13095393,000000119589753,5,5,Nothing,5
244521,03-SEP-11,02-SEP-11,Nebgha,,fr,76.71.169.31,denisemartineau@sympatico.ca,13094637,000000119607555,4,4,,3
244522,03-SEP-11,01-SEP-11,Omar,,en,70.48.254.105,rubyml@sympatico.ca,13115313,000000119585461,4,4,,4
244523,03-SEP-11,01-SEP-11,Kiely,,en,70.27.0.139,gary.mccombs@sympatico.ca,13111736,000000119585429,2,3,"I absolutely hate how Bell and other vendors operate. I hate so called 'contracts' for services, where only Bell knows their rules and controls them and changes them whenever they want. A service should cost what it costs and if Bell introduces a better price, then it should be immediately applied to a user. Bell has no hesitation in increasing pricing. So called 'contracts' (the implied meaning of a contarct is when two parties negotiate from an equal point of power; this is not what happens with vendors that control the supply)should be eliminated, pricing should be on a monthly basis as it was before Bell lost its monopoly on its core services. Users should not have to call into Bell to renew so called contracts. It is ludicrious that users can pay $ 53.90 for a service in a 'contract', but, pay $ 63.90 for the same service while not in a 'contract' and then when calling in to enquire about a different billing amount, suddenly pay $ 46.95 for that same service with a 20% increase in data. When speaking with the Internet call centre side, I was told that Bell tried to call me in July, I have no voice mail for that and the Bell record didn't indicate whether a voice mail was left. I had to call two separate sets of support folks to deal with telephone and internet services, which is not the way the world is moving, organizations are moving to one window to handle all of their services. Further, for each service their is the 1st line call support person, who has no power and can only answer basic questions and then to renew the so called contract, you have to speak to a 'Loyalty' person, eg, sales, marketing folks with disingenious messaging like 'loyalty', users don't stay with telecom companies normally because of 'loyalty' to the company. So, for one service (Bell), I had to make two calls and speak with 4 people, a very inefficient and user unfriendly process. The Internet tier one call support person was unwilling to listen to my unhappiness (she was the 1st of the 4 that I spoke with) that I wanted her to reflect back to the company, she simply defended the company to the hilt, in other words, she argued with me. The telephone 'loyalty' support lady was very helpful in walking through 'features' in the revised renewed contract. The worst irony after all of that was that sure enough, didn't I get a call from Bell that same day wanting to let me know that my so called contract had lapsed. From my point of view, the rest of this survey is irrelevant, for example, I'm not likely to recommend any telecom company, be they from the original telephone or tv sector. Another example is that I'm unlikely to say that I was somewhat satisfied with the support reps, because I had to speak with 4 of them and their perfromances differ and because I'm unhappy with Bell's pricing approach with so called contracts. I can't remember which one Kiely was, although the best of them was the telephone 'loyalty' person, who gave me her employee # 6012569, I've never had a rep from any company do that before. Finally, it makes me nuts that every month I have to figure out what the bill means, because it changes from month to month. For example, in a month when I make a long distance call, because I don't need or have a long distance plan, I get a $ 2.95 LD connection fee charge. I wish in plain language, companies would explain what each charge is for and why it's there, that would actually be customer service. ",2
244372,03-SEP-11,31-AUG-11,Lisa,,en,76.67.42.197,diannesusin@sympatico.ca,13111119,000000119548204,3,1,"you could improve your portable plans, you are charging a high price for service that is unreliable/unstable,  you are forcing me to look elsewhere for my provider. rogers plan is substantialy cheaper, so i will be cancelling bell which i have maintained for 20years+. likely this will include my phone service as well as internet",1
244373,02-SEP-11,02-SEP-11,Mohamed Khalil,,fr,70.24.248.183,dianer4@sympatico.ca,13094793,000000119609948,4,4,,4
244374,02-SEP-11,02-SEP-11,Murali,,en,142.177.17.106,mogrady@sympatico.ca,13102855,000000119602095,3,5,Provide a toll-free phone number across Canada to enable customers to reach your business office. I wanted to contact Bell from PEI to ask them to re-start my Internet service in Toronto earlier than originally arranged. I had major difficulty in finding a number to dial. This included being given a number to contact by a Bell representative that turned out to be no longer in service!! (As your automated voice mail told me.) ,3
244375,03-SEP-11,02-SEP-11,Ashok,,en,174.95.65.81,forgav@sympatico.ca,13096081,000000119599847,2,1,Keep the service in Canada NOT other side of world that your representative they dont know are talking about and is very hard to understand them after 30 minute waiting on the phone.,2
244376,03-SEP-11,02-SEP-11,Mayned,,en,184.147.120.79,tsang.family@sympatico.ca,13108207,000000119605688,4,4,,4
244377,03-SEP-11,01-SEP-11,Iris,,en,174.91.73.250,alex.mclellan1@sympatico.ca,13090899,000000119593294,5,5,nothing,5
244378,03-SEP-11,02-SEP-11,Dorsaf,,fr,70.49.75.244,martin-cormier@sympatico.ca,13101913,000000119617019,3,2,"Après avoir été flushé au premier appel, et avoir attendu en vain que quelqu'un me rappelle, j'ai dû rappeler au service à la clientèle par moi-même.  Cette fois, j'ai dû patienter un peu avant de parler à quelqu'un qui, évidemment, n'était pas la même personne que quelques minutes auparavant.  J'ai réussi à convaincre cette personne que nous n'avions pas à refaire les tests de premier plan et qu'elle n'avait qu'à me transférer à la centrale.  Pendant que j'attendais, cette personne a enfin découvert que ma panne était une panne de secteur et que je n'étais pas seul dans la situation.  Selon moi, obtenir cette information a été beaucoup trop long, et ne devrait pas nécessiter 2 appels.",2
244379,03-SEP-11,02-SEP-11,Alonia,,en,65.95.23.178,rgodin31@bell.net,13115091,000000119622539,3,4,I had difficulty understanding the person I was speaking to because of her accent. But she was very pleasant.,4
244380,03-SEP-11,02-SEP-11,Sandra,,en,70.31.60.119,TDAiroil@sympatico.ca,13090383,000000119616842,4,4,The clarity of the use of English language has a lot of room for improvement. When asked by the automated helper to specify language and I choose english I expect the person at the other end to be speaking ENGLISH fluently and if I say french I expect the same.,2
244381,03-SEP-11,01-SEP-11,Oscar,,en,174.89.63.181,doug.root@sympatico.ca,13111241,000000119583819,5,5,,5
244382,03-SEP-11,02-SEP-11,Mauricio,,en,70.50.178.145,canddjardine@sympatico.ca,13092923,000000119619942,4,4,,3
244383,03-SEP-11,01-SEP-11,Med Amine,,fr,76.67.50.252,lamontag@bell.net,13100341,000000119588036,3,,Vous me réclamé 2 compte a payer pour un service. Je veux tout payer parcontre je suis certain que même en payant le problèeme ne sera pas résolu,2
244384,03-SEP-11,01-SEP-11,Alpha,,fr,70.30.229.50,sdaigneault@bell.net,13106477,000000119589092,3,4,"J'ai à plusieurs reprises fait répéter votre représentant.  Accent et articulation sont des problématiques au téléphone.  Cette personne faisait bien son travail, mais c'est ardu pour le client.  C'est un problème que je déplore personnellement très souvent chez Bell (ou ailleurs).  Je sais que les companies sont allergiques aux cours de français ou de phonétiques.  Mais si peu pourrait être bénéfique à ces employés et je suis persuadée apprécié de tous. Pas des cours en soirée ou les jours de congés.  Mais dans l'horaire de travail. Pour changer un peu l'image de Bell.",3
244385,03-SEP-11,02-SEP-11,Selene,,en,74.13.194.17,murbob58@sympatico.ca,13103167,000000119601853,5,5,"give your old customer notice
of new products to show bell
his cheaoer the other companies",5
244386,03-SEP-11,01-SEP-11,Vladimir,,en,64.229.186.143,hurdfamily1@bell.net,13097719,000000119594373,4,4,,4
244387,03-SEP-11,01-SEP-11,Sujay,,en,69.159.111.123,rpobi@sympatico.ca,13115301,000000119584878,5,4,"You could improve the simplicity of your websites for connecting and navigating access to Sympatico.ca, bell.net and Bell.ca...and fix your glitch where I can not remove my bell.net email address on bell.ca site",3
244388,03-SEP-11,02-SEP-11,Sofien,,fr,184.146.247.175,Harold_11@bell.net,13090135,000000119619252,5,5,"Nous avons 2 comptes avec bell et cela depuis quelque mois. Mon compte au chalet va bien. Par contre, celui à la maison n'est pas comme nous l'avion acheté. Premièrement,j'ai un tout inclus (3 services) sur 2 facture différentes à chaque mois. Deuxièment,les prix ne correspondent pas à l'entente établie ce primtemps (trop élevé).Et pour terminer,c'est la deuxième fois que je prend votre service et cela est toujours compliqué. Je commence à être tané de la situation.

Salutation ! ",3
244389,03-SEP-11,30-AUG-11,Fatma,,fr,76.67.188.131,shirleya.faubert@sympatico.ca,13068023,000000119537564,4,4,,4
244390,03-SEP-11,02-SEP-11,Hssen,,fr,70.53.196.98,marieg3@sympatico.ca,13101769,000000119617953,5,5,"Je ne peux répondre car c'est un ami qui a fait l'appel et le travail pour moi. Moi, je m'y connaît moins.",5
244391,03-SEP-11,02-SEP-11,Manel,,fr,70.51.172.166,g.blag@sympatico.ca,13096279,000000119600409,5,4,,4
244392,03-SEP-11,02-SEP-11,Juliio,,en,74.15.59.42,ronmag11@sympatico.ca,13115261,000000119622941,1,1,,2
244393,03-SEP-11,02-SEP-11,Max,,en,174.91.146.3,jsansous@sympatico.ca,13099387,000000119616800,5,5,,5
244394,03-SEP-11,02-SEP-11,Hechmi,,fr,70.49.55.115,yvesclaire@sympatico.ca,13109245,000000119612030,4,4,"La personne qui m'a répondu à été courtois et patient avec moi et ma donné un bon service.
merci.",4
244395,03-SEP-11,01-SEP-11,Gilbert,,en,76.10.167.212,pvprod@sympatico.ca,13114869,000000119584847,3,4,Hire Canadians!,3
244396,03-SEP-11,02-SEP-11,Hassan,,fr,76.69.111.37,mfb3@sympatico.ca,13113957,000000119624332,5,5,rien  attitude impeccable et très professionnelle,5
244397,03-SEP-11,02-SEP-11,Philip,,en,70.29.56.249,aaron.lindzon@sympatico.ca,13109579,000000119625820,4,4,,4
244398,03-SEP-11,14-JUN-11,Haykel,,fr,69.157.172.176,gazaillegen@sympatico.ca,12306717,000000117801731,5,5,Bon service,5
244399,03-SEP-11,24-AUG-11,Henia,,fr,69.157.172.176,gazaillegen@sympatico.ca,13003421,000000119394923,5,5,offrir la haute vitesse dans ma région,5
244400,03-SEP-11,02-SEP-11,Sonia,,fr,65.92.170.229,dbabeu@bell.net,13094437,000000119600022,5,5,"réduire vos tarif , ",3
244401,03-SEP-11,01-SEP-11,Freddy,,en,70.27.192.221,kdolan_5@sympatico.ca,13113007,000000119585606,5,5,,4
244402,03-SEP-11,31-AUG-11,Jaime,,en,206.130.174.61,moore_clarke@sympatico.ca,13082705,000000119572729,4,1,Resolve the issue immediately,2
244403,03-SEP-11,02-SEP-11,Zishan,,en,174.95.156.198,nanabev@bell.net,13114317,000000119625196,4,4,,5
244718,03-SEP-11,02-SEP-11,Dilli,,en,70.51.72.248,avayvon@bell.net,13091681,000000119604973,5,5,,5
244719,03-SEP-11,01-SEP-11,Gerry,,en,76.70.79.9,brian.thom012@sympatico.ca,13072187,000000119575437,5,5,,5
244720,03-SEP-11,31-AUG-11,Jean-Raynaud,,en,74.14.221.130,rwmarejka@sympatico.ca,13115343,000000119557650,1,1,1) Stop treating me as if I don't know what I'm talking about. 2) Listen and think. 3) Get off the script stop the clock or whatever it is you're doing and help.,1
244721,03-SEP-11,01-SEP-11,Radhika,,en,67.71.145.159,briank1945@sympatico.ca,13110383,000000119584657,3,3,"The line was so bad I had to get her to call me back.  She did inform me why I was having the problem but I was surprised that my call last month did not resolve the situation.  I am now stuck with a $60.00 bill for additional usage.  I would really like to speak to someone (preferably in Canada) who can advise me of my best deal.  I have phone, internet, television and bell mobility and other people are telling me I can do much better with other companies.  I am now looking into my options.",1
244722,03-SEP-11,01-SEP-11,Mehdi,,fr,174.95.226.46,jeanj.langlois@sympatico.ca,13098515,000000119592940,5,5,,5
244723,03-SEP-11,02-SEP-11,Veerapuram,,en,76.67.4.234,johnston.little@sympatico.ca,13099183,000000119611513,2,1,"People who don't speak with an accent,I wi.sh to speak with someone whi is in Canada",2
244724,03-SEP-11,31-AUG-11,Pierre,,en,174.89.28.134,gary.mcbain022@sympatico.ca,13076173,000000119548163,3,,,
244725,03-SEP-11,02-SEP-11,Pavan,,en,184.147.125.221,jd.blake@sympatico.ca,13098423,000000119608259,4,4,,5
244726,03-SEP-11,02-SEP-11,Brent,,en,174.95.30.19,hoganfam@sympatico.ca,13112155,000000119626207,4,4,,5
244727,03-SEP-11,01-SEP-11,Danny,,en,74.14.25.187,wilky32@sympatico.ca,13108863,000000119587884,5,5,Everything was handled just fine. Thank you.  Don.,5
244728,03-SEP-11,01-SEP-11,Xenia,,en,70.50.57.105,cara.m@sympatico.ca,13092943,000000119599567,4,3,,5
244729,03-SEP-11,02-SEP-11,Stephen,,en,70.50.57.105,cara.m@sympatico.ca,13092945,000000119610757,5,5,Steven was great!,5
244730,03-SEP-11,02-SEP-11,Mukesh,,en,184.146.71.175,alandmaryanne@sympatico.ca,13090836,000000119602909,4,5,I had some difficulty understanding Mukesh.,5
244731,03-SEP-11,30-JUL-11,Gloria,,en,184.144.241.151,pgervasi@sympatico.ca,12760645,000000118837496,5,5,I have no more to add to my quality of service,5
244732,03-SEP-11,31-AUG-11,Jose,,en,70.50.203.83,donald.bryant@sympatico.ca,13111225,000000119563150,1,1,"Get someone in Canada who understands and can read ENGLISH.  THe man didn't have a clue what the problem was. session id 1632436 - first session.
called back contact second rep he tells me problem is with your servor and has bee for at least 3 months. For the price I am paying that is not good service.  The problem is red x's in little boxes. If I forweard the email to gmail there is no problem.",2
244733,03-SEP-11,27-AUG-11,Mariela,,en,174.91.101.142,g.s.boyd@sympatico.ca,13035977,000000119469700,5,4,English Satisfaction ?,5
244734,03-SEP-11,01-SEP-11,Christianne,,en,76.64.11.229,bob.robillard@sympatico.ca,13092379,000000119587435,4,4,n/a,3
244735,03-SEP-11,29-AUG-11,Drew,,fr,174.95.250.24,rich3@sympatico.ca,13054297,000000119496681,3,3,"Il m'a fallu 4 ou 5 interventions, de part et d'autre, avec les Services Techniques. Finalement tout est OK, MERCI.
Chaque fois... ce n'est pas si simple et automatique qu'annoncé.
Autre: qualité du son au téléphone : surprenant pour une entreprise spécialisée en «communication» : le son est mauvais (plusieurs voix en même temps en «arrière»).
Heureux du modem reçu avec réseau",3
244736,03-SEP-11,01-SEP-11,Oscar,,en,70.31.112.18,mjquesnelle@bell.net,13114101,000000119585303,3,3,I would really like to speak with someone in Canada!!,4
244737,03-SEP-11,01-SEP-11,Porushotham,,en,184.150.58.53,garry1@sympatico.ca,13111731,000000119584723,4,4,,3
244738,03-SEP-11,02-SEP-11,Divya,,en,64.231.63.207,margaret.maguire@bell.net,13101685,000000119606628,5,4,"Had Bell transferred my telephone and internet services as requested when I moved at the end of May, all the constant issues that have arisen over the past 3 months would not have come up in the first place.   I have never encountered such poor service from many of your so-called technicians during this period.  The lady who assisted me on September 2nd is the exception. She was most helpful in getting my modem set up again after my internet being cut off due to the bungling of some of your staff. ",3
244739,03-SEP-11,31-AUG-11,Mehdi,,fr,70.48.48.117,bigkat@bell.net,13071869,000000119556369,5,5,Rien. Tres bon service.,5
244740,03-SEP-11,01-SEP-11,Naveenkumar,,en,174.91.174.50,cardlady2@bell.net,13092955,000000119586314,3,3,Since then it keeps asking me to sign in and says that this is not my computer--why? I never had to sign in everytime before.,4
244741,03-SEP-11,02-SEP-11,Reuben,,fr,76.65.41.106,c.sa@sympatico.ca,13110453,000000119623450,5,4,"While the helps desk was very professional an competent, the overall quality of the internet service (namely reliability) is poor: I have daily failures, usually at 11:30 (AM). Sometimes repeatedly.
For this reason I hesitate in recommending Bell.",3
244742,03-SEP-11,02-SEP-11,Joseff,,en,76.66.62.70,wmarsh@sympatico.ca,13108965,000000119611011,3,2,Resolved my problem...just told me that the modem only reached so far.What am I paying for if i cant take my laptop outside to use it. Its not the representatives fault though..maybe Bell should come up with a longer reaching modem,3
244743,03-SEP-11,02-SEP-11,Hssen,,fr,70.30.210.172,andilebeau@sympatico.ca,13109839,000000119625146,4,4,,4
244744,03-SEP-11,01-SEP-11,Eric,,en,70.52.229.235,stewartcunningham1@sympatico.ca,13107347,000000119598024,5,5,perfect,5
244745,03-SEP-11,01-SEP-11,Edwin,,en,64.228.145.41,gfonceca@sympatico.ca,13076347,000000119578600,1,1,"I was waiting to speak with a supervisor. Your technician was not at fault as I requested this right away. I waited approx 10 mins then hung up as my time is valuable too.So you need to make sure that your supervisors answer sooner, or ask us to wait showing that at least we are in line for their attention.",3
244746,03-SEP-11,02-SEP-11,Vijaya,,en,70.29.91.121,reina.lapierre@sympatico.ca,13115045,000000119623761,5,5,,4
244747,03-SEP-11,01-SEP-11,Gilbert,,en,76.69.36.153,nester.smysnuik@sympatico.ca,13114385,000000119585943,4,4,,4
244748,03-SEP-11,02-SEP-11,Edgardo,,en,70.29.124.106,suger@sympatico.ca,13115971,000000119623579,4,4,,5
244749,03-SEP-11,01-SEP-11,Nebgha,,fr,67.68.175.146,fortin.laval@bell.net,13111613,000000119585030,2,2,"La préposée au service technique manquait de formation .Ce problème est récurant, d'autres préposés l'ont résolus en beaucoup moins de temps .
En gros, je ne suis pas satisfais de Bell internet pour les raisons qui suivent . 
Je me prive de cette messagerie pendant plusieurs jours à chaque fois que ce problème survient.Pour enfin me décider de vous téléphoner afin de temporairement à ce problème . Les paramètres de votre messagerie ne tiennent pas . 
Je téléphone à chaque fois,tout en sachant que la situation sera réglée pour seulement quelques jours . ",1
244750,03-SEP-11,02-SEP-11,Juan,,en,70.31.51.130,vnehez@sympatico.ca,13116397,000000119623941,5,2,"Juan Urgui ID.344017 was very good and
polite, but unfortunately I still don t
get my e-mails.  ",5
244751,03-SEP-11,01-SEP-11,Alejandro,,en,70.31.43.141,charliecard@sympatico.ca,13093293,000000119595072,4,4,fixed original problem,5
244752,03-SEP-11,02-SEP-11,Haythem,,fr,74.12.230.74,reimnitz.margot@sympatico.ca,13105145,000000119604825,1,2,"On me dit un prix pour mon abonnement
d'internet - Je reçois le compte et ce
n'est pas la même chose --- votre préposé
avec son accent essaie de se valoriser
en me disant que ses explications sont
claires -- je déteste parler avec ces
gens et je ne suis pas plus informée",2
244753,03-SEP-11,02-SEP-11,Mohammed,,en,69.159.21.254,the_tomlinsons@sympatico.ca,13107815,000000119612300,4,5,"He knew I needed to do a DSL reset on my PC, but had not been trained on how to do it and suggested I try the internet or Dell.  I followed his advice and found that the problem was the previous router had used static vs dynamic DSN.  I fixed by changing the option on the properties tab and everything was fine.",5
244754,03-SEP-11,02-SEP-11,Mohamed,,fr,76.64.240.134,beduf@sympatico.ca,13091943,000000119617985,1,1,je fais un appel pour un aide et maintenant je ne peux plus envoyer des photos (pourri),2
244755,03-SEP-11,01-SEP-11,Shawn,,en,174.91.82.101,jan.heinken@sympatico.ca,13098235,000000119590907,5,5,,5
244756,03-SEP-11,01-SEP-11,Rajesh,,en,65.95.50.254,davishf@sympatico.ca,13110985,000000119599244,4,1,"Explain what this message that we were  ""not connected to Broadband"" meant and why we were getting it.

We are still getting it.",4
244757,03-SEP-11,01-SEP-11,Nandhini,,en,216.209.115.73,t__davidson@sympatico.ca,13088107,000000119575309,1,1,"I'm curious to see if anyone reads these, I have been waiting for over a week for a power cord adapter for my modem I was told it would be here in 2 business days and after 3 days I phoned and it was sent to the wrong address and no one bothered to call and ask for the right address,  whats the matter bell lose my phone number?  I have called 3 times and one time the young man I spoke to was rude to me.  Three times I've been told its on its way but its still not here.  Everyone keeps apoligizing to me, well you can stop apoligizing for the lousy service, I've come to expect nothing more.",1
244758,03-SEP-11,01-SEP-11,Paul,,fr,74.13.203.4,caroline_72@sympatico.ca,13093045,000000119596168,2,3,M'aider aussi avec mon courriel info@carolinendeau.com,2
244759,03-SEP-11,02-SEP-11,Gloria,,en,207.219.69.210,nds14@sympatico.ca,13103463,000000119618671,5,5,"Difficult to hear, connection didn't seem good",5
244760,03-SEP-11,02-SEP-11,Camille,,fr,69.157.131.62,landry.dany@sympatico.ca,13113215,000000119624269,3,4,système téléphonique trop long avant de parler à quelqu'un,4
244761,03-SEP-11,01-SEP-11,Med Anis,,fr,174.92.187.236,thereseetraymond@sympatico.ca,13116175,000000119576899,3,1,"On devait m'appeler dans les 10 minutes suivantes et après une(1) heure, j'étais toujours en attente. J'ai dû partir.J'ai toujours eu satisfaction avant.",4
244762,03-SEP-11,28-JUN-11,Agathe,,fr,65.93.158.162,deniseperrier50@sympatico.ca,12438429,000000118100879,5,4,,4
244763,03-SEP-11,30-AUG-11,Reshma,,en,174.95.17.86,menacares@bell.net,13064683,000000119519199,5,5,,5
244764,03-SEP-11,31-AUG-11,Souleymane,,fr,69.51.198.161,laroche.patrice@sympatico.ca,13080003,000000119566259,5,5,Tout était parfait.  Je n'ai jamais eu un aussi bon service chez Bell!,4
244765,03-SEP-11,31-AUG-11,Mylene,,en,70.49.218.187,cheredaryk@sympatico.ca,13073007,000000119569266,3,1,call back i will have to call for the 3rd time and my issue is not resolved,3
244766,03-SEP-11,02-SEP-11,Mathew,,en,65.93.49.36,kathleen.gagne@sympatico.ca,13099767,000000119603354,4,4,"This tech was very professional, very aware and most patient. While he could not resolve my problem he recommended that I seek help from my tech because the issue seemed to lie with me.  He was correct; it was a physical problem which was resolved by my tech.  Although Matthew could not outright say what he thought the issue might be, he steered me tactfully in the right direction.  Bravo.",4
244767,03-SEP-11,01-SEP-11,Stephane,,fr,174.94.73.83,wwwmikerossetti.can@sympatico.ca,13109025,000000119589272,5,5,I would like to respond to this Sondage in English.,4
244768,03-SEP-11,01-SEP-11,Suresh,,en,76.70.89.211,rgl1@sympatico.ca,13085707,000000119574116,2,2,"Understand that bad things happen,I became a Quadriplegic.lASt summer after drowning and having nopulse for 5 minutes,underwent 111/2 hour surgery on my neck.I was hospitalized for 4 months, I am gradually Recuvoring Sometimes people really need help and you did eventually help us and we especially the wonderfull women that helped us from the loyalty Pogram ",5
244769,03-SEP-11,01-SEP-11,Diana,,en,76.70.89.211,rgl1@sympatico.ca,13085709,000000119574644,3,4,I can't think of much else that she could have done for us.,5
244770,03-SEP-11,02-SEP-11,Eric,,en,174.93.161.225,william.raymond@sympatico.ca,13116489,000000119626442,5,5,,4
244771,03-SEP-11,26-AUG-11,Bedre,,en,65.93.45.39,daveandhannah@bell.net,13025347,000000119439968,5,5,Shorter wait time to speak with a representative.,5
244772,03-SEP-11,01-SEP-11,Sebastian,,en,67.70.200.160,ajcrepeau@sympatico.ca,13090755,000000119588769,1,1, it does not matter ,1
244773,03-SEP-11,31-AUG-11,Jayaraman,,en,76.66.67.128,t.welsh@sympatico.ca,13116059,000000119570040,4,4,,5
244774,03-SEP-11,01-SEP-11,Manonmani,,en,184.147.230.205,rarobertson@sympatico.ca,13104945,000000119590220,4,4,speed up the agent's access to data on your computer system,3
244775,03-SEP-11,29-AUG-11,Karla,,en,76.66.67.208,marilyn.teague@sympatico.ca,13052611,000000119491144,5,5,"Nothing, she told me the solution to my problem, and within one day a new modem arrived at my door!
",5
244776,03-SEP-11,01-SEP-11,Adam,,en,184.145.18.236,louleszczynski@sympatico.ca,13113475,000000119584569,4,4,,4
244777,03-SEP-11,31-AUG-11,Karina,,en,76.68.55.150,hapke@sympatico.ca,13112049,000000119551249,5,5,"I was served promptly and efficiently, and my problem was resolved to my entire satisfaction --job well done. ",5
244778,03-SEP-11,02-SEP-11,Maher,,fr,184.148.253.231,angelblue1982@sympatico.ca,13091287,000000119614571,3,4,,4
244779,03-SEP-11,01-SEP-11,Mardoqueo,,en,69.157.68.228,druss127@sympatico.ca,13095157,000000119594381,5,5,Nothing it was perfect in every way!,5
244780,03-SEP-11,02-SEP-11,Arun,,en,69.157.68.228,druss127@sympatico.ca,13095155,000000119605742,5,5,Nothing - the work was excellent,5
244781,03-SEP-11,06-JUN-11,Wided,,fr,76.69.178.121,francehains@sympatico.ca,12233679,000000117606849,2,2,"bonjour je m appelle france hains je suis la fille de huguette je vous envoie ce courriel pour vous dire que la demande qui a été demande pour separer la facture internet qui doit etre mise sur la meme facture que mon compte cellulaire n a pas été fait encore . car c est pas cela qui doit etre . le cellulaire et l internet doit etre sur la facture au nom de france hains. le reste soit la television et telephone residentielle doit etre sur la FACTURE DE HUGUETTE HAINS. la on commence a en avoir assez. svp separer les factures. mettre internet et cellulaire au nom de france hains. cela fais plusieur fois que cela est suppose etre fait et cela ne l ai pas encore , car si cela continu comme cela on va aller ailleur alors une fois pour toute SEPARER DONC LES FACTURES",3
244782,03-SEP-11,02-SEP-11,Rebello,,en,184.150.59.95,corbyrd@sympatico.ca,13093809,000000119611302,5,4,,5
244783,03-SEP-11,02-SEP-11,Sana,,fr,70.30.247.15,tzahi@sympatico.ca,13108279,000000119609884,4,4,avoir des gens qui s expriment PARFAITEMENT en francais.,4
244784,03-SEP-11,30-AUG-11,Janice,,en,184.148.122.15,boily178@bell.net,13057931,000000119530761,4,4,Make the 50% reduction in rate a proactive offer rather than wait until I called. The same happened the week before regarding my TV service - 50% off because I asked to cancel. Next week I will call about my phone service and will probably be given a sweet offer as well. Looking forward to it.,4
244785,03-SEP-11,01-SEP-11,Neha,,en,69.157.228.49,gcolbeck@sympatico.ca,13111759,000000119584932,4,4,,4
244786,03-SEP-11,31-AUG-11,Med Amine,,fr,70.48.25.238,a.forand@sympatico.ca,13070139,000000119561723,4,5,,4
244787,03-SEP-11,31-AUG-11,Gerold,,en,204.101.237.139,wilsonjpw@sympatico.ca,13089472,000000119547454,4,4,,4
244788,03-SEP-11,01-SEP-11,Hamza,,fr,69.157.135.167,louisecouture8@sympatico.ca,13101071,000000119587885,5,5,,5
244789,03-SEP-11,02-SEP-11,Martin,,en,65.94.105.249,morymanor@bell.net,13102987,000000119616074,4,3,,4
244790,03-SEP-11,31-AUG-11,Antony,,en,70.30.147.125,lynn.duce@sympatico.ca,13080893,000000119572198,5,5,,5
244791,03-SEP-11,01-SEP-11,Jason,,en,174.95.89.67,jeffelliott@bell.net,13098573,000000119598506,5,5,nothing,5
244792,03-SEP-11,01-SEP-11,Ali,,fr,209.195.88.189,patrick.lorrain@sympatico.ca,13114607,000000119585772,2,2,"communiquer par courriel plutôt que par téléphone pas besoin de se faire appeler à tout bout de champs à n'importe qu'elle heure.

Merci",2
244793,03-SEP-11,31-AUG-11,Mudilyar,,en,74.198.164.40,lylorlevas@sympatico.ca,13113529,000000119556149,1,1,When I ask for english I would like to get someone who speaks it and understands it.  You have not solved my problem. and no one has called me back.,1
244794,03-SEP-11,01-SEP-11,Jose,,en,64.228.144.5,drskarim@sympatico.ca,13095149,000000119587425,4,4," More and More People are Purchasing and Using
 APPLE Macintosh Desktops and Laptops.
Please Improve Bell's technical Service for Bell Sympatico Customers Using APPLE Computers.
Bell's Technical Support Agent Maria had No Clue About Apple Computers - I had to redial Bell Technical Services and Managed to get Jose DDY who proved most helpful. Bell Sympatico Customers using Apple Customers must Not be put to inconvenience by Support Agents Like Maria. After all The Name Bell Means Customer Satisfaction.
Thank you, Sincerely, Dr. Karim MD., FCPS.",5
244795,03-SEP-11,01-SEP-11,Maria,,en,64.228.144.5,drskarim@sympatico.ca,13095151,000000119586463,1,1,"Bell's Technical Support Agent Maria Had No Clue About Apple Computers, and Not Competent with Conversation in English Language.
Kept me on hold for over Fifteen Minutes and then Disconnected. So I had to Redial and Managed to Get Jose DDY who Proved Most Helpful. Thank you,
Bell Stands for Customer Satisfaction.
Dr. Karim 
MD. FCPS.",
244796,03-SEP-11,02-SEP-11,Chuck,,en,76.69.36.76,rolanddiaz@bell.net,13115243,000000119623823,1,1,my modem was playing up  the wireless light  was not  indicating and i wanted it solved but i was told to do something else. i have been having enough trouble from the day i switched over to bell,1
244797,03-SEP-11,02-SEP-11,Noureddine,,fr,64.228.83.243,jacques_ct_7@sympatico.ca,13098137,000000119617906,2,3,etre répondu par quelq'un du québec,4
244798,03-SEP-11,02-SEP-11,Jonas,,en,70.26.76.160,furlan@sympatico.ca,13111675,000000119626458,5,5,Have PC Care representative give sound advice -they were horrible and told us to re-format our Laptop and it has been three days of HELL!  Jonas was very helpful in assisting us on the last leg of our re-formatting.  PC care is not worth the money we are paying.  They basically washed their hands of the issue - our laptop had been attacked by a Trojan Virus and they referred us to Radialpoint.  After one day of waiting they had not called back and therefore I called Bell again and PC Care rep advised us to re-format and just back up everything.  They did not guide us - they are the experts not us - it has been very difficult to get the laptop working again as we are not familiar with everything but we have managed to get it all done.  We are only having problems with the BlueTooth and it appears that it will cost us $150 to get the manufacturer to download the driver to operate the bluetooth - something that I should not be paying had PC Care done their job Correctly and assisted the customer.  I am totally disgusted with the service and will be cancelling it as it is WORTH NOTHING TO US.,3
244799,03-SEP-11,29-AUG-11,Leslee,,en,184.148.185.136,brianfisher@sympatico.ca,13048167,000000119499918,4,4,"Mos ttimesI am not impreesed with the service I receive. One problem  took 3 calls.
However this last situation was much better",2
244800,03-SEP-11,02-SEP-11,Chris,,en,65.95.0.74,luc220@sympatico.ca,13101171,000000119621614,5,5,Nothing. He was polite and efficient and arranged exactly what I called for.,5
244801,03-SEP-11,01-SEP-11,Cathrine,,en,70.24.89.10,j.obuck@sympatico.ca,13112319,000000119584920,1,1,,2
244802,03-SEP-11,02-SEP-11,Karina,,en,174.92.32.163,shirley.jones@sympatico.ca,13106759,000000119603759,5,1,nothing,5
244803,03-SEP-11,02-SEP-11,Paul,,en,117.193.228.12,arie.lugtenburg@sympatico.ca,13091503,000000119609035,5,5,"Excellent service from bell,Paul was very knowledgable in computers and he is the best representative. ",5
244804,03-SEP-11,02-SEP-11,Meher,,fr,70.55.52.172,denis.theoret@sympatico.ca,13094605,000000119620098,3,5,Pas vraiment grand chose. Je dois juste surveiller ma bande passante plus régulièrement pour ne pas dépasser ma limite.,4
244805,03-SEP-11,01-SEP-11,Feeroj,,en,174.92.70.168,jamartel@sympatico.ca,13098185,000000119598307,5,5,None,5
244806,03-SEP-11,02-SEP-11,Dilli,,en,174.89.242.148,leinadts@sympatico.ca,13100573,000000119605630,5,5,"if you improve my antispyware and virus
protection a litttle bit, that makes me a happy man",5
244807,03-SEP-11,02-SEP-11,Krutthiga,,en,204.101.237.139,christopher.harding@sympatico.ca,13093457,000000119617247,5,5,Possibly provide training for call centre staff in handling difficult people.,5
244808,03-SEP-11,02-SEP-11,Vijay,,en,76.65.13.101,cmcote@sympatico.ca,13093671,000000119601455,4,3,The problem is that I was only getting FIB6 instead of the FIB12 I am paying for. The solution was to call the CO and tell them to set my internet speed to FIB12. This could have been done on the phone on my first call to tech support instead of sending a tech to call the CO from my location. WHAT A WASTE OF TIME AND MONEY!!   I am still only getting 10.5 instead of 12 but I will stay with this until I decide my next step.,3
244809,03-SEP-11,26-AUG-11,Majdi,,fr,67.68.187.190,geanne@bell.net,13026429,000000119460643,5,5,instalation devrait être gratuit.,5
244810,03-SEP-11,02-SEP-11,Med Hedi,,fr,67.68.114.170,mjrmmm@sympatico.ca,13114103,000000119623649,5,5,,5
244811,03-SEP-11,04-AUG-11,William,,en,69.159.10.170,evroy@bell.net,12804157,000000118959303,5,5,,5
244812,03-SEP-11,02-SEP-11,Arturo,,en,69.159.17.123,ve3jcb@sympatico.ca,13116333,000000119626772,5,5,,5
244813,03-SEP-11,02-SEP-11,Jaime,,en,76.69.154.69,robin.a.cox@sympatico.ca,13105607,000000119616699,4,5,"Shorten the time on hold.
Have fewer choices to make on your voice mail.",4
244814,03-SEP-11,02-SEP-11,Amy,,en,69.159.12.186,djss@sympatico.ca,13094881,000000119617167,5,5,,4
244815,03-SEP-11,02-SEP-11,Mohamed,,fr,67.68.204.54,alain.p.aubry@sympatico.ca,13090813,000000119601095,1,1,"Je n'ai pas fait d'appel le 2 septembre 2011 à 8 hres 57. Donc, je ne peux pas avoir parler à Mohamed. Il y a peut-être quelqu'un qui a usurpé mon identité. Pouvez-vous m'aviser s'il y a eu des changements effectués sur mon compte. S'il y en a eu, ils ont été effectués sans mon autorisation.",1
244816,03-SEP-11,01-SEP-11,Ahmed Ramy,,fr,70.30.173.81,denpilon@sympatico.ca,13074301,000000119579971,5,5,,5
244817,03-SEP-11,31-AUG-11,Diedra,,en,64.229.217.168,cd.bowyer@sympatico.ca,13110565,000000119552480,5,5,To long on the phone,5
244818,03-SEP-11,01-SEP-11,Brittney,,en,64.229.102.157,g.hofmannreuter@sympatico.ca,13111683,000000119582457,3,4,"The connection was very bad
We could hardly hear each other",3
244819,03-SEP-11,01-SEP-11,Jorge Alberto,,en,70.27.98.203,s.charlebois@sympatico.ca,13106035,000000119593752,5,5,,5
244820,03-SEP-11,01-SEP-11,Hector,,en,174.94.25.25,rmshantz@sympatico.ca,13115173,000000119584164,5,5,Nothing,5
244821,03-SEP-11,01-SEP-11,Stephane,,fr,174.92.232.56,yvontessier_1@sympatico.ca,13116631,000000119584111,4,4,"avoir pu conclure une entente sur les 
forfaits bien avant que je me fache!",3
244822,03-SEP-11,02-SEP-11,Paul,,en,117.193.228.12,cwfurness@sympatico.ca,13094021,000000119615060,5,5,"Paul was very polite and professional.
And he resolved my problem, he is one of the best technician i have ever spoke to.Mr Paul's service was awesome..
",5
244823,03-SEP-11,02-SEP-11,Grace,,en,70.28.82.109,dfortes@bell.net,13094729,000000119604748,1,1,"My recent experience was absolutely unacceptable both from a customer service perspective and problem resolution.  I am a business owner and understand the value and importance of providing service to the customer.  I hope that this feedback is used to help your team improve its ability to serve your customers better.  The industry is becoming more and more competitive, Bell cannot afford to have members of it's team provide the lack of service I received.  I contact the Technical dept regarding an issue I was having with my secondary phone line which is at our cabin.  In addition to this phone line, we also have internet and Bell Satellite.  When the phone line wasn't working, my internet was also affected.  The fact that I had several business issues that required my attention compounded the problem as I required access.  I explained the situation to the tech person at which time I was informed it was due to the fact the account was placed on seasonal hold. After explaining to the individual that it couldn't be as I nor my wife had made those arrangements.  He informed me that Customer Service would have to correct the problem and so he placed me on hold.  After approx 25min of being on hold, the call was cut off (I was using my cell phone to make the call).  I called the technical dept back, after another 22min of being on hold, I was connected to another tech agent.  He then informed me that the Customer Service dept closed 5 min ago and he could not help.  I would have to call back the next day Friday morning.  Although discouraged, I called back on Friday morning.  My first call was made at 8:30am CST, I was on hold until 8:55am when I finally was connected to the CS dept.  I explained the situation to the operator and was informed the line is active and not on seasonal suspension.  Further, she went on to state it was a technical issue and would have to be dealt with by them.  I explained that I had spoken to them the day prior and filled her in on what I was told.  She rudely stated she ouldn't help and placed me on hold again. After another 18 min of being on hold, I was greeted by the Tech dept.  I was again told the issue was something the CS dept had to correct.  You can imagine how upset I was at this point.  The individual stated there would have to be a ticket opened but that it wouldn't be looked at until the following Monday (Tuesday due to the long weekend).  I expressed my displeasure and asked that I speak to a supervisor.  I was placed on hold for an additional 24 min at which time the operator returned to the line and informed me the supervisor was busy and couldn't take the call.  He committed to the supervisor calling me back within the next 8hrs.  It is Saturday afternoon and I have not yet received a follow up call.  Not only did this experience result in over 1hr and 45 minutes of being on hold, in addition to the 1hr of conversation with several people unable to assist or resolve the problem,  it also resulted in significant cell phone charges at my expense, poor followthrough at the Management Level and an inability to resolve the problem.  I expect more from Bell Canada both from an investor, business customer and home customer!",2
244824,03-SEP-11,01-SEP-11,Tony,,en,69.156.178.176,rjknott@bell.net,13105421,000000119590940,1,1,"made sure my wireless connection works,it,s still not working, very frustrating, going to talk to cogeco about replacing bell.",1
244825,03-SEP-11,15-AUG-11,Michael,,en,67.71.92.191,mgdavidson69@sympatico.ca,12908041,000000119173295,4,4,,5
244586,03-SEP-11,02-SEP-11,Souhaib,,fr,67.70.134.187,mimi_gariepy@sympatico.ca,13102671,000000119609414,5,5,,5
244587,03-SEP-11,02-SEP-11,Revathi,,en,64.231.191.86,brian.sheffield@sympatico.ca,13110375,000000119623188,2,3,"technician was unsure how to obtain a new password for my wireless modem. removed my ethernet driver from my computer and left me unable to access the internet. i was told to call a local technician to re-install my ethernet driver. no further help offered. i was able to make a wireless connection with my modem and Microsoft automatically reloaded my ethernet controller.  microsoft saved the day, not your help line. very frustrating experience",4
244588,03-SEP-11,02-SEP-11,Haricharan,,en,174.93.27.124,a.h.wood@sympatico.ca,13090463,000000119607734,5,5,,5
244589,03-SEP-11,31-AUG-11,Firas,,fr,174.95.239.68,clairedelalune3@sympatico.ca,13073219,000000119551633,5,5,rien,5
244590,03-SEP-11,02-SEP-11,Luis,,en,70.49.72.78,berylbass@sympatico.ca,13092067,000000119611482,5,5,Not the fault of the chap I spoke to - Luis - he found out that the red light on my modem was an area problem which was being worked on however the green light would come back and stay for a few minutes and then the red over next few hours   Seems ok this morning but who knows,4
244591,03-SEP-11,01-SEP-11,Stephan,,en,70.49.242.192,ryoung0851@sympatico.ca,13115353,000000119585145,,,called me within the 24 hours I was promised.,
244592,03-SEP-11,01-SEP-11,Rajni,,en,70.24.173.94,vernon.miller063@sympatico.ca,13108439,000000119587506,4,4,"Improve level of communication. There was background conversation which I could hear, and the mike seemed far from the lady's mouth-- low volume level, and background noise.",5
244593,03-SEP-11,02-SEP-11,Philip,,en,67.71.94.223,raymond.jones@sympatico.ca,13114977,000000119622475,5,5,Provide a Canadian technician,5
244594,03-SEP-11,01-SEP-11,Shawn,,en,76.71.157.70,sdkrymusa@sympatico.ca,13106487,000000119587200,5,4,My experience with Shawn was a good one but I have been having and on going problem with the pricing since March and will have to wait till my next bill to see if it now correct.,3
244595,03-SEP-11,01-SEP-11,Jose,,en,174.93.35.160,jsdonald@sympatico.ca,13099391,000000119598467,4,4,,4
244596,03-SEP-11,01-SEP-11,Mustapha,,fr,70.26.209.47,claude775@sympatico.ca,13093599,000000119597896,4,1,on m`a dit que je recevrais des nouvelles dans 72 heuresw,1
244597,03-SEP-11,02-SEP-11,Jay,,en,65.93.41.33,jsmkh@sympatico.ca,13099407,000000119611000,5,5,nothing,5
244598,03-SEP-11,01-SEP-11,Donald,,en,70.48.3.199,clippers@sympatico.ca,13110771,000000119577222,5,5,see above,5
244599,03-SEP-11,28-AUG-11,Edgar,,en,67.68.37.150,nfranko@bell.net,13045437,000000119483872,5,5,"It took Edgar to fix the problem, I had been on line with at least 3 other people who were unable to solve the problem. a senior administrator was to call me back 8am the next day after the first 3 attempt. I waited 3 hours, no call then I missed 3 calls and was tols to call back. I did and got Edgar, thank goodness.",4
244600,03-SEP-11,02-SEP-11,Nelson,,en,70.29.126.58,jchastings@sympatico.ca,13112465,000000119622645,5,5,Nothing. The person who really helped was the man who answered my first call.His name was Jean. He went above and beyond the call of duty to help solve the problem which was to install Bell Security on my computer. His shift ended at 4 pm so perhaps you can find out who he was and thank him for me. Not many around these days with such dedication. John C. Hastings.,5
244601,03-SEP-11,31-AUG-11,Chintu,,en,76.68.141.4,evanleigh@sympatico.ca,13111487,000000119552792,5,5,,5
244602,03-SEP-11,02-SEP-11,Divya,,en,69.158.48.238,ralph.murison@sympatico.ca,13104885,000000119600170,5,4,,5
244603,03-SEP-11,02-SEP-11,Budala,,en,74.12.187.126,al.karen@sympatico.ca,13109681,000000119623843,5,5,"On this issue (as with many others), I can't think of anything that could have been done better. Budala understood my problem right away and resolved it quickly and professionally.",5
244604,03-SEP-11,31-AUG-11,Hanen,,en,70.48.92.205,bertrand.leblanc2@bell.net,13110243,000000119546510,1,1,"have some who is a french canadian, i could not understand one word she said.
also i tried to talk with some in english, with the same results.",2
244605,03-SEP-11,31-AUG-11,Oussama,,fr,174.94.78.88,mostafa_mahjoub@sympatico.ca,13082743,000000119552373,4,4,la qualite de sons est amelire dans la communication,5
244606,03-SEP-11,02-SEP-11,Naveenkumar,,en,70.26.174.248,gianna.venuto@sympatico.ca,13111839,000000119625385,5,5,Technician who came out to my home could have left more detailed information.,5
244607,03-SEP-11,02-SEP-11,Sunil,,en,65.94.133.169,robert.napholc@sympatico.ca,13105563,000000119618444,3,1,"Very hard to understand the person.Alway's Having to repeat myself.She also told me to go to bell mobility to Cancel my Stick.I went their
they said the don't do that.to call you back.What the Heck.",2
244608,03-SEP-11,31-AUG-11,Mallika,,en,64.228.4.149,aliceh@sympatico.ca,13109749,000000119566470,1,1,Hire people who can think and who might have a smattering of English so your customers can understand them and vice versa.,2
244609,03-SEP-11,31-AUG-11,Celina,,en,174.92.136.55,juliamortimer@sympatico.ca,13112881,000000119547518,4,4,I had to call Bell tech support 3 times and I was without internet for a week.  Each advisor was very helpful but the first and second didn't resolve the issue.  I was first told to contact Microsoft and then that it was the cable from the modem to the computer.  I took the computer and then the cable to be checked and both were fine.  It was eventually found that the modem was faulty but the third advisor.,3
244610,03-SEP-11,01-SEP-11,Emely,,en,174.92.105.152,jlatulipe@bell.net,13112659,000000119582352,4,5,I had difficulty in understanding the second person I spoke with.,4
244611,03-SEP-11,02-SEP-11,Naveenkumar,,en,65.92.92.39,xmastree@sympatico.ca,13116559,000000119626816,1,1,A knowledgeable person who can speak and understand English.,2
244612,03-SEP-11,30-AUG-11,Cesar,,en,76.66.23.142,pfungon_96@sympatico.ca,13066601,000000119544380,4,5,The service was quite satisfactory,5
244613,03-SEP-11,31-AUG-11,Jean,,en,67.70.129.211,mhvd@sympatico.ca,13082163,000000119556980,,,"You sent me a ""Survey"" to fill out for a call I did not make.... If you could tell me what this is all about it would  be helpful...",1
244614,03-SEP-11,01-SEP-11,Alex,,fr,184.148.244.60,mstaniszewska@sympatico.ca,13103121,000000119586458,5,5,,4
244615,03-SEP-11,01-SEP-11,Katherine,,en,174.94.62.237,aitken4@sympatico.ca,13090749,000000119588636,4,4,"Deal with other issues in other departments as well as internet does.
My would not recommend as shown below does not reflect on your CSR Katherine but the general way in which Bell deals with and treats customers.",1
244616,03-SEP-11,02-SEP-11,Kota,,en,65.93.198.134,cathyshier@sympatico.ca,13093139,000000119619835,5,5,the phone number 310-7873 does not work when trying to contact you.,5
244617,03-SEP-11,01-SEP-11,Ashwini,,en,64.231.135.94,grammatommy@sympatico.ca,13096993,000000119598275,1,1,got rid of the charges for dial up in the future,2
244618,03-SEP-11,01-SEP-11,Oussama,,fr,70.49.53.212,bsubranni@sympatico.ca,13092719,000000119594991,3,3,,4
244619,03-SEP-11,31-AUG-11,David,,en,174.93.11.207,pkrollmann@sympatico.ca,13114787,000000119568982,4,4,,4
244620,03-SEP-11,01-SEP-11,Dheeraj,,en,74.13.90.19,mweisbrot@sympatico.ca,13103201,000000119596236,5,5,The employee was very helpful and knowledgeable but his tone sounded like he was very tired,5
244621,03-SEP-11,02-SEP-11,Balaji,,en,65.93.116.49,douglas.hammond@sympatico.ca,13095101,000000119621272,5,5,,5
244622,03-SEP-11,02-SEP-11,Juan,,en,65.93.116.49,douglas.hammond@sympatico.ca,13095103,000000119617966,3,3,,5
244623,03-SEP-11,02-SEP-11,Noureddine,,fr,174.89.230.227,claude.charbonneau@sympatico.ca,13093579,000000119602755,5,5,,5
244624,03-SEP-11,31-AUG-11,Chrystelle,,en,174.95.10.12,fan.mahmoudian@sympatico.ca,13075573,000000119556827,3,4,"Not to have to make repeated calls (7 calls in 5 days) to resolve a simple internet connection issue that was finally resolved from head office 5 days later, and to be compensated for the downtime, @ $70/mo it amounts to a lot.",1
244625,03-SEP-11,01-SEP-11,Ryan,,en,174.93.114.235,kevin44@sympatico.ca,13099941,000000119589787,5,5,Ryan could have not done any better...I'm very pleased!,5
244626,03-SEP-11,02-SEP-11,Jennifer,,en,74.14.148.5,cathy.walsh@sympatico.ca,13110543,000000119604872,4,4,,4
244627,03-SEP-11,02-SEP-11,Siddiqui,,en,174.89.57.199,yborsi@sympatico.ca,13116579,000000119625347,1,1,My contact person (Siddiqui #408749) was totally incompetent He had no idea what he was doing! I suggest you fire him!!,1
244628,03-SEP-11,02-SEP-11,Shinoj,,en,76.66.160.138,mineca@bell.net,13114073,000000119625884,4,4,,4
244629,03-SEP-11,02-SEP-11,Gayathri,,en,70.48.70.95,jatack@bell.net,13098337,000000119608860,3,1,Resolve my internet connecion in a more timely manner.,4
244630,03-SEP-11,02-SEP-11,Matthew,,en,76.67.46.138,johnandmarilyn@sympatico.ca,13099135,000000119620843,5,5,The response time of the internet (not the Bell representative) on the computer was slow due to the 'unplugged' service.,4
244631,03-SEP-11,01-SEP-11,Chandler,,en,64.229.237.160,gmalcolm1949@sympatico.ca,13111901,000000119585327,3,2,Make sure that this time my problem with my bill has been fixed. This has been an on going issue since May. Every time I have been told the problem has been corrected when again the next month it is still not corrected.,2
244632,03-SEP-11,02-SEP-11,Kayla,,en,67.70.205.15,s_mackie@sympatico.ca,13115381,000000119622015,1,1,Cannot get what we want. Dealing with you is impossible to explain. It can only be experienced. You're the worst.,1
244633,03-SEP-11,01-SEP-11,David,,en,174.93.10.242,kdmcd@sympatico.ca,13099851,000000119593501,5,5,Maybe improve on the internet service/modem issues so I won't have to call in (a few times already). ,4
244634,03-SEP-11,28-AUG-11,Samantha,,en,216.208.56.87,t85cobra@sympatico.ca,13046519,000000119483956,5,5,,5
244635,03-SEP-11,01-SEP-11,Paul,,en,70.49.133.64,hook1@sympatico.ca,13097629,000000119598344,5,3,,4
244636,03-SEP-11,02-SEP-11,Maureen,,en,70.29.18.30,david.prendergast@sympatico.ca,13094375,000000119610840,5,5,,5
244637,03-SEP-11,01-SEP-11,Ajay,,en,70.53.102.241,bharbury@bell.net,13110259,000000119585973,3,3,TALKED TO A CANADIAN REP.,4
244638,03-SEP-11,02-SEP-11,Raj,,en,74.12.87.15,alexdoesfish@sympatico.ca,13090925,000000119612544,5,5,Everything went very well. Bell sent a tech. rep. and within five minutes everything was up and running. Thank you so much.,5
244639,03-SEP-11,31-AUG-11,Noureddine,,fr,67.71.71.185,ldfortin@sympatico.ca,13113255,000000119557352,4,4,"1ier appel : ne pas perdre ma demande et m'envoyer le 'splitter' pour mon Internet 
2ième appel : mauvais diagnostic on m'a envoyé un 'splitter' mais un atténuateur
3ième appel : bonne compréhension de mon besoin on m'a envoyé un 'splitter'. Lors de cet appel le technicien s'est assuré que j'avais besoin d'une entrée téléphonique et de 2 sorties une pour le téléphone et une DSL.


 ",4
244640,03-SEP-11,02-SEP-11,Sudhakar,,en,174.93.164.57,doug_murphy6@sympatico.ca,13095093,000000119619615,4,4,have native speakers of English,4
244641,03-SEP-11,02-SEP-11,Matthew,,en,74.14.2.178,garypampayne@sympatico.ca,13111739,000000119626923,5,5,everything was excellent,5
244642,03-SEP-11,02-SEP-11,Mohammed,,en,70.27.138.179,bthordarson@sympatico.ca,13092723,000000119620872,5,5,I can't think of anything at this time as I was helped right away.,5
244643,03-SEP-11,02-SEP-11,Khalil,,en,174.91.227.178,georginakennedy@sympatico.ca,13096619,000000119602741,5,5,,5
244644,03-SEP-11,01-SEP-11,Kumar,,en,76.65.178.192,vicki07@sympatico.ca,13108491,000000119595833,5,5,nothing everything was handled efficiently ,5
244645,03-SEP-11,02-SEP-11,Joshua,,en,69.158.48.75,jscott_5@sympatico.ca,13099389,000000119610883,5,5,,5
244646,03-SEP-11,02-SEP-11,Antoinette,,fr,74.59.150.179,alfaalpo@sympatico.ca,13090943,000000119617271,4,,Une guarantie que les prélèvements automatiques se termineraient immédiatement,4
244647,03-SEP-11,01-SEP-11,Lisa,,en,67.71.151.197,sameilun@sympatico.ca,13115451,000000119584035,5,5,,5
244648,03-SEP-11,02-SEP-11,Juan,,en,65.94.105.249,morymanor@bell.net,13102983,000000119617386,5,5,"Nothing, Juan was excellent and actually helped with other issues that I didn't even ask about. I trust he receives this message. As an advertising manager compliments should be given more often it's great for moral! ",5
244649,03-SEP-11,31-AUG-11,Jayaraman,,en,174.91.128.135,rfletcher@sympatico.ca,13115077,000000119567720,4,4,It was at times difficut to understand Technician - he spoke too fast and his accent was a bit of a challenge for me.,4
244650,03-SEP-11,02-SEP-11,Maher,,fr,76.65.130.246,maym@sympatico.ca,13102129,000000119599862,5,5,,5
244651,03-SEP-11,31-AUG-11,Nancy,,en,174.93.54.107,sherryhoover@bell.net,13115675,000000119550815,4,5,"the wait time is always too long....on another note,we are still experiencing difficulties with one of our receivers that was not installed even tho I was told by Alex on Aug 25th in the WinBack dept that there would be no charge for the installations - can you forward this concern?",3
244652,03-SEP-11,01-SEP-11,Anis,,fr,174.93.242.100,duchesneauclaude@sympatico.ca,13095199,000000119596970,3,4,Arrêter de prendre les clients pour des nonos,3
244653,03-SEP-11,01-SEP-11,Claudia,,en,70.52.176.58,bmays@sympatico.ca,13092331,000000119587763,5,4,"really, nothing",5
244654,03-SEP-11,02-SEP-11,Patrick,,fr,174.95.237.79,jgpc.dubois@sympatico.ca,13098737,000000119613273,5,5,,5
244655,03-SEP-11,02-SEP-11,Bettaib,,fr,174.95.237.79,jgpc.dubois@sympatico.ca,13098739,000000119611409,4,5,,5
244656,03-SEP-11,02-SEP-11,Mohamed,,fr,69.159.159.46,tonton@bell.net,13116229,000000119622149,5,5,"Quand nous avons fait la demande pour l'Internet, je croyais qu'un technicien viendrait faire l'installation du modem et faire la configuration. Avec Videotron, le technicien est venu lui-même faire l'installation.
Enfin j'ai pu activer l'Internet. Par téléphone votre technicien m'a configuré Outlook. Il m'a aussi configuré mon portable sans fil.
J'ai été très très satisfait. Le monsieur qui m'a répondu a été d'une très grande patience et très compétent. MERCI",5
244657,03-SEP-11,30-AUG-11,Wissem,,fr,70.51.172.52,jrlptre@bell.net,13062617,000000119540541,4,5,"Commencer le dialogue en vous informant du degré de familiarité qu'a votre client dans le domaine électronique et internet. Vous sauriez ainsi quel ""langage"" utiliser avec ce dernier.",4
244658,03-SEP-11,01-SEP-11,Chaganti,,en,67.71.9.68,gusmorrissey@sympatico.ca,13097149,000000119588680,5,5,Set up my mail on a new notebook,5
244659,03-SEP-11,02-SEP-11,Mohammed,,en,64.231.7.210,james.ferguson1@sympatico.ca,13098191,000000119615259,1,1,Have someone in Tech Support who can speak English clearly.,2
244660,03-SEP-11,02-SEP-11,Ghorden,,en,174.89.108.172,mdikens@bell.net,13113907,000000119622549,5,5,absolutely nothing - the representative went above and beyond and did me a favor as a courtesy -I was very impressed and pleased as my call did not really have anything to do with Bell - it was my stupidity - I can't say enough about this young man - ,5
244661,03-SEP-11,02-SEP-11,Vijaya,,en,67.70.80.122,gillespies@sympatico.ca,13096757,000000119620973,3,4,the rep was somewhat hard to understand,3
244662,03-SEP-11,24-AUG-11,Roberto,,en,65.92.190.150,dm.farmer@sympatico.ca,13002385,000000119408523,5,5,,5
244663,03-SEP-11,02-SEP-11,Obaidullah,,en,65.95.57.251,debfiller@sympatico.ca,13111033,000000119625289,3,3,"the problem was remedied but now it's difficult to get automatically onto the internet, the router looks for the old network name, take a lot longer.
",3
244664,03-SEP-11,01-SEP-11,Naoufel,,fr,184.145.189.152,boilygo1@bell.net,13110323,000000119578620,5,4,,5
244665,03-SEP-11,02-SEP-11,Rym,,fr,184.146.233.49,wjuste@sympatico.ca,13108943,000000119616187,5,4,,5
244666,03-SEP-11,01-SEP-11,Orlando,,en,70.24.245.176,m_javani@sympatico.ca,13101369,000000119596388,1,1,,
244667,03-SEP-11,30-AUG-11,Moises,,en,74.12.123.112,lornacsf@sympatico.ca,13063767,000000119524514,4,4,,4
244668,03-SEP-11,31-AUG-11,Jordan,,en,74.15.88.131,gillings@bell.net,13076445,000000119568332,4,4,,4
244669,03-SEP-11,01-SEP-11,Rodrigues,,en,76.69.53.56,birdie100@sympatico.ca,13092223,000000119591565,4,3,"I am only able to log in to windows live mail. Before my problems began I would log in to Bell mail, after working with tec I tried again to go to bell mail and log in and I still received same error mssage, that my password was incorrect. After 3 hrs of frustration, I finally recalled he said to go to windows live. ",4
244670,03-SEP-11,01-SEP-11,Aria,,en,76.66.51.91,aldecoste@sympatico.ca,13109717,000000119586177,4,4,,5
244671,03-SEP-11,01-SEP-11,Addu,,en,76.66.51.91,aldecoste@sympatico.ca,13109719,000000119585138,4,4,,5
244672,03-SEP-11,01-SEP-11,Jose,,en,64.231.18.152,nancyj@bell.net,13083025,000000119580701,5,4,your representative was very helpful  and patient and I was pleasantly surprised at the amount of time he spent walking me through each screen,5
244673,03-SEP-11,31-AUG-11,Hemavathi,,en,184.147.39.22,wynonarobinson1@bell.net,13116549,000000119554982,4,4,,4
244674,03-SEP-11,01-SEP-11,Josue,,en,70.53.117.218,r.grabowski@sympatico.ca,13114887,000000119584382,5,5,,4
244675,03-SEP-11,02-SEP-11,Joyce,,en,64.231.160.121,rm.oliva@sympatico.ca,13105471,000000119616692,4,4,,4
244676,03-SEP-11,02-SEP-11,Mohamed,,fr,174.93.132.37,amasss@bell.net,13091097,000000119616853,2,2,J'ai un problème avec mon internet. Quand je l'ouvre il y a tpujours la page qui me dit on ne trouve pas la page de l.internet. J.ouvre mes emailspour un dix minutes ensuite j'ai l'internet. J.ai mis haute  vitesse maisje ne l.ai pas.,1
244677,03-SEP-11,01-SEP-11,Gabriel,,en,76.64.107.157,eiharris@bell.net,13111373,000000119584005,4,4,,5
244678,03-SEP-11,31-AUG-11,Kevin,,en,184.148.84.118,jrmcmaster@bell.net,13078967,000000119548706,3,3,"For some reason my outgoing email was blocked; something to do with the Hot Mail servers which sensed unusual activity when I emailed several people about our change to Bell. Wasn't Kevin's fault, but it took a long time to get the problem resolved.",3
244679,03-SEP-11,08-AUG-11,Brittany,,en,64.228.156.120,botsju@sympatico.ca,12836685,000000119018884,5,5,"Get your accounting & billing system straight, so that I don't have to keep calling every month for corrections. It seems that you have different computers & software that don't communicate with one another.  So if one accounting system's info is changed, eg. new contract, the others don't know about it & the computer software that sends out my monthly bill that is ""ONE BILL"" keeps sending out old charges. As a past software system designer for IBM, I find it totally disgusting & unacceptable if you want to keep your customers, especially long time loyal best customers.",3
244680,03-SEP-11,02-SEP-11,Aguibou,,fr,70.48.93.77,celpoiri@bell.net,13093219,000000119613370,4,4,"avertir le client lorsque le rabais vient à échéance. De plus, vous devriez mettre les tarifs égaux, ce serait plus facile à budgeter.",4
244681,03-SEP-11,01-SEP-11,Mudilyar,,en,74.14.24.227,orford7@sympatico.ca,13103829,000000119587452,4,4,Your representative did well.,4
244682,03-SEP-11,01-SEP-11,Omar,,en,70.52.158.93,john.body@sympatico.ca,13099087,000000119596882,4,4,"A replacement modem arrived the next afternoon, which pleasantly surprised me. However upon opening the package I discovered that the power supply sent with the new modem did not fit the modem. I used the power supply from the old modem. So...ensure the replacement equipment you send is correct.",3
244683,03-SEP-11,30-AUG-11,Jack,,en,70.54.38.148,albertomatthias@bell.net,13056797,000000119535306,5,5,"there are too many telephone prompts/options before a live agent could help.  Maybe ask client if they want automated service (press 1) or live agent (press 2).  Jack was great and very professional, friendly and knowledgeable.",5
244684,03-SEP-11,31-AUG-11,John,,en,70.29.81.165,janice.young@sympatico.ca,13112419,000000119570154,5,5,nothing...the tech was extremely helpful,5
244685,03-SEP-11,02-SEP-11,Khan,,en,69.159.17.123,ve3jcb@sympatico.ca,13116335,000000119626484,5,5,,5
244686,03-SEP-11,29-AUG-11,Abdallah,,fr,216.218.29.138,fortin-byatt@sympatico.ca,13049911,000000119517661,4,4,Non,3
244687,03-SEP-11,02-SEP-11,Karim,,fr,74.13.182.174,richardcharles@sympatico.ca,13115121,000000119624176,5,5,rien de plus que ce qui fût fait.,5
244688,03-SEP-11,02-SEP-11,Kinnera,,en,67.68.254.8,bherridge@sympatico.ca,13092127,000000119616105,4,4,"english is not his first language, somewhat difficult to understand",4
244689,03-SEP-11,31-AUG-11,Elyes,,fr,70.82.61.39,alain.rock@sympatico.ca,13070461,000000119571711,4,1,"le representant a ete tres gentil, le probleme c est que il m avait dit 48 heures pour recevoir le power supply.Quand je suis arriver de travailler vendredi soir il ny avait de courrier de bell. alors je suis tres facher parce que je nai pas internet depuis mercredi. Je pense que avec le prix que vous charger on devrait recevoir du meilleur service quand un bris se produit sur vos produits. vous devriez avoir un endroit ou on pourrait aller chercher nous meme les pieces defectueuses.",3
244690,03-SEP-11,02-SEP-11,Praveen,,en,67.68.254.8,bherridge@sympatico.ca,13092129,000000119620885,4,3,good,4
244691,03-SEP-11,02-SEP-11,Mayned,,en,70.49.71.10,BRIAN_DUMARESQ14@sympatico.ca,13109421,000000119622289,5,5,"Nothing.  My customer care representative was extremely helpful and kept my waiting time, as a result of slow equipment on the bell end, very tolerable.  He was funny and solved my problem.  All your representatives should have a sense of humour like my representative, more customers would leave happy, as I did. 2 thumbs up!!",5
244692,03-SEP-11,26-AUG-11,Moises,,en,70.24.232.58,richard.bradley@sympatico.ca,13039831,000000119457317,5,5,,5
244693,03-SEP-11,02-SEP-11,Alex,,en,70.50.45.198,barry.mcewen@sympatico.ca,13091831,000000119614467,4,4,,4
244694,03-SEP-11,01-SEP-11,Timothy,,en,64.228.90.218,bfranier@sympatico.ca,13092119,000000119598837,3,3,Made things less complicated,4
244695,03-SEP-11,01-SEP-11,Andrea,,en,64.231.247.105,drappitt@sympatico.ca,13111275,000000119583476,5,5,improve speed of internet I am suppose to have high speed but even your rep mentioned how slow it is If another provider is avaiable for internet I will proably change as we are too far from hub to have high speed but Bell continues to charge for high speed Your rep was professional & Knowledgable but your service is not up to standard,2
244696,03-SEP-11,01-SEP-11,Inobel,,en,64.229.40.37,ken.heydon@sympatico.ca,13113027,000000119582159,5,5,,4
244697,03-SEP-11,01-SEP-11,Gavin,,en,70.51.178.108,jdstanway@sympatico.ca,13098451,000000119587078,4,5,the telephone line was extremely noisy.  I had to ask the technician to call me back.  That made the line better.  But I still had to ask the technician to spell things for me because I couldn't hear clearly.,3
244698,03-SEP-11,02-SEP-11,David,,en,70.24.4.172,kanti@sympatico.ca,13099691,000000119608260,5,5,All my concerns were addressed to my satsfaction.,5
244699,03-SEP-11,12-JUL-11,Patricia,,en,74.14.33.22,jamesp9@sympatico.ca,12567969,000000118436385,5,5,,4
244700,03-SEP-11,02-SEP-11,Jason,,en,67.68.42.213,ngjenni@sympatico.ca,13103529,000000119603323,3,2,,1
244701,03-SEP-11,02-SEP-11,Deepthi,,en,67.68.42.213,ngjenni@sympatico.ca,13103533,000000119602618,,1,"Deepthi actually called the customer back THREE TIMES which has NEVER happened before as a customer after being disconnected.  However it was not her fault, it is the company customer service system that is highly inefficient and frustrating.",1
244702,03-SEP-11,02-SEP-11,Zohra,,fr,70.30.150.208,j.bvjog@sympatico.ca,13097985,000000119607580,3,2,"Voici la présente situation: J'ai acheté
une camera Cannon 14X j'ai pris beaucoup
de Photos,que j'ai transféré dans mon ordinateur sous mes documents.Le Système me demande de sortir toutes les
photeaux de mon Ordi. J'ai essayé mais sans résultat. B Vaillancourt- j.bvjog@sympatico.ca",
244703,03-SEP-11,01-SEP-11,Joy,,en,184.145.93.83,arteffects@sympatico.ca,13091549,000000119587049,1,1,"1. have call centres based in canada
2. teach your representatives to stop apologizing all the time and get to the root of the issue
3. teach them to resolve the issue rather than putting you on to customer loyalty where you're on hold indefinitely (i eventually hung up)
4. we just switched from rogers and truthfully, i'm having second thoughts - their reps are based locally, speak fluent english and always seem to be able to fix the problem without it escalating to a frustrating experience
5. Joy kept repeating back to me what she 'thought' was the issue, but didn't seem to 'get' what i was calling about!
...more than 'one thing' but really, la piece de resistance was the phone call from one of your reps last night at 8:45pm on Friday night of a holiday weekend; when i said we were in the middle of dinner, he said oh and hung up! What would you do?",1
244704,03-SEP-11,01-SEP-11,Jordan,,en,67.71.37.101,albert_peddle_7@sympatico.ca,13109709,000000119587618,5,5,"the gentelman that looked after me whent behond my expectations to fix my problem you are very fortunate to have such a dedicated employee & he showed lot of patience & very eger to help
I was very pleased that he was the one who looked after me i didnt always have that same experiance on some of the other people that looked after me in the past i want this employee to know how he is appreaciated.
Thankyou
 Albert",5
244705,03-SEP-11,31-AUG-11,Mahender,,en,70.52.157.167,rjderoo@sympatico.ca,13085871,000000119548527,5,5,perfect service - very happy,5
244706,03-SEP-11,02-SEP-11,Chandler,,en,67.68.8.16,vmacousineau@bell.net,13108600,000000119609975,5,5,Waited over 5 minutes to talk to a representative,5
244707,03-SEP-11,02-SEP-11,Jamel,,en,70.49.80.131,parades@sympatico.ca,13114575,000000119626554,5,4,"Le service avec le representant a ete tres bon. Le probleme cet Bell avec les travaux dans notre secteur qui coupe le service (internet et telephone)depuis le debut du mois de juillet.A 3 reprise nous avons perdue le service telephone -plus de 2 jours et l'internet trres souvent.Il serait peut-etre bon de prevoir un compensation pour ces pertes de services
Merci",5
244708,03-SEP-11,02-SEP-11,Julio,,en,67.70.196.247,denisboisvenue@bell.net,13094615,000000119621741,1,1,"I was passed on to 5 different people and when I asked to speak to a supervisor, I was refused",2
244709,03-SEP-11,01-SEP-11,Fatma,,en,184.145.155.91,mikael.francoeur@bell.net,13102597,000000119592105,5,5,,3
244710,03-SEP-11,01-SEP-11,Fatma,,en,184.145.155.91,mikael.francoeur@bell.net,13102595,000000119592254,5,5,,5
244711,03-SEP-11,01-SEP-11,John,,en,174.89.197.230,richard.dupuis@sympatico.ca,13105291,000000119589931,4,4,,3
244712,03-SEP-11,02-SEP-11,Anis,,fr,70.49.80.10,michele.gyselinck@bell.net,13102527,000000119611390,3,4,"Bien, la panne partait et revenait si on peut s'exprimer ainsi.  L'internet était en panne quand je voulais m'en servir, et il fonctionnait quand j'avais fait mon deuil de ce que je voulais écrire, comme il arrive souvent quand on a besoin de quelque chose ou de quelqu'un et qu'ils ne sont pas disponibles à ce moment-là.",3
244713,03-SEP-11,01-SEP-11,Josue,,en,70.50.99.188,cmask8manning@sympatico.ca,13073337,000000119577741,1,1,,1
244714,03-SEP-11,01-SEP-11,Sondes,,fr,76.65.105.83,eugenetecnick@bell.net,13095741,000000119588137,5,4,tout est o k,5
244715,03-SEP-11,31-AUG-11,Rayonette,,en,70.52.155.83,antoamodeo@bell.net,13071095,000000119558592,5,5,,5
244716,03-SEP-11,01-SEP-11,Walid,,fr,70.55.93.174,nancyvlayen@sympatico.ca,13114323,000000119584537,3,1,"Votre conseiiler est trè professionnel dans sa façon de parler sauf que j'ai eu beaucoup de problèmes par la suite.
1. Je n'ai jamais réussi à installer le service voulu sur mon ordi.
2. J'ai reçu un deuxième service que je n'ai pas demandé.
3. Mon ordi ne veut plus fermer automatiquement. J'ai un erreur de script qui apparaît à la fermeture: g_McciScript offline Controller
 URL file:///C:Users/Réal%20et%20Nancy/AppData/Local/Temp/BellCanada_/Start.html",
244717,03-SEP-11,02-SEP-11,Med Hedi,,fr,70.51.201.231,brunoch@sympatico.ca,13092687,000000119612703,5,4,"Aprsès avoir une location de distributeurs de fréquences pendant de nombreux mois, il me semble que ce truc ait été payé plusieurs fois. On devrait me le louer maintenant gratuitement sans me demander 49.95 $ pour le faire.",
244851,03-SEP-11,01-SEP-11,Ines,,fr,174.93.189.124,marc417@sympatico.ca,13113699,000000119585638,2,2,trop long ,1
244852,03-SEP-11,31-AUG-11,Suraj,,en,70.30.50.137,miniblades@sympatico.ca,13114079,000000119572206,4,4,At the time I thought the service was good for solving my problem. But the next day I had to call back as I was not happy with the format for my Bell mail.,5
244853,03-SEP-11,31-AUG-11,Robbie,,en,65.95.248.83,sheldon.girvitz@sympatico.ca,13115657,000000119557749,4,4,,3
244854,03-SEP-11,28-JUL-11,Kevin,,en,70.31.98.185,tanyacarey@sympatico.ca,12738925,000000118810408,5,5,nothing,5
244855,03-SEP-11,02-SEP-11,Benitha,,en,65.93.42.30,m.doria@sympatico.ca,13113563,000000119626143,1,1,The representative was not willing to source out a resolution.  Requested that a supervisor call me back.,1
244856,03-SEP-11,01-SEP-11,Khan,,en,70.49.187.25,djburt@sympatico.ca,13094869,000000119598131,4,4,I'm satisfied - Thank you much:),5
244857,03-SEP-11,02-SEP-11,Khan,,en,70.50.188.15,s.o@sympatico.ca,13106085,000000119616749,5,5,nothing ,5
244858,03-SEP-11,31-AUG-11,Sharmila,,en,70.48.229.63,frgrimmond01@sympatico.ca,13076003,000000119548391,2,2,"Provide better knowledge on why my wi-fi keeps bouncing to another network.  Rep kept placing me on hold to ask someone else.  Better training is involved here.
",3
244859,03-SEP-11,02-SEP-11,Mohammed,,en,70.27.51.158,concooke@sympatico.ca,13093775,000000119612515,4,4,no problem,4
244860,03-SEP-11,31-AUG-11,Aguibou,,fr,70.30.189.125,dubala@bell.net,13074917,000000119550927,4,4,mieux connaître la caractéristique de l'enregistreur disque dur pour la télévision HD.,4
244861,03-SEP-11,31-AUG-11,Teri,,en,65.93.213.73,marywight@sympatico.ca,13113825,000000119556417,1,1,Not cut me off when I questioned why I was being charged more than other companies charge.,1
244862,03-SEP-11,02-SEP-11,Martina,,en,74.14.148.3,ppringle@sympatico.ca,13104617,000000119610980,2,5,"Not lied about what time you were coming and had the dispatcher ""Allan"" have me call Bell and tell them to elevate this order as they could not come otherwise bacuse they would not get paid overtime.  Then Allan called me and told me 1 hour I still had to call bell and they finally came after we waited 7 1/2 hours.  Great service from the technician ""Albert"".  Great technician/  job well done",3
244863,03-SEP-11,25-AUG-11,Jose,,en,70.51.227.10,vj.esler@sympatico.ca,13022849,000000119435105,5,5,cant think of a thing,5
244864,03-SEP-11,01-SEP-11,Jose,,en,174.91.102.181,jkw1381@sympatico.ca,13112647,000000119583886,4,4,Faster,5
244865,03-SEP-11,02-SEP-11,Adam,,en,70.27.43.127,czahorak@bell.net,13094043,000000119601568,5,5,"Nothing, wanted to cancel my contract and received better pricing that I was comfortable paying. ",5
244866,03-SEP-11,31-AUG-11,Yosimar,,en,174.95.143.150,jean_mary@bell.net,13112513,000000119550819,4,4,,5
244867,03-SEP-11,02-SEP-11,Ali,,en,65.93.96.197,allisonwilson@sympatico.ca,13109777,000000119626570,2,1,"When the support person doesn't know what else to try, they should pass you off to someone higher up for them to try to help instead of just copping out and saying they will replace my modem.  The modem was not the problem.  Also, don't put us on hold and never come back.",2
244868,03-SEP-11,01-SEP-11,Nouha,,fr,70.49.54.116,csimard001@sympatico.ca,13093963,000000119588481,4,4,,4
244869,03-SEP-11,01-SEP-11,Chad,,en,70.29.57.211,abeperl@sympatico.ca,13109597,000000119584216,1,1,"After being refused help, I did a little research on the internet and discovered that my problem could easily be solved with a simple adjustment in my control panel.",1
244870,03-SEP-11,01-SEP-11,Hector,,en,173.238.184.205,marie.mirrlees@sympatico.ca,13101751,000000119596911,1,1,"I found him hard to understand - laughter in the background.  I didn't think he was sure of what he was telling me to do.  After 54 minutes he told me he was going to transfer me to Ontario,  I asked where he was - Central America.",2
244871,03-SEP-11,24-AUG-11,Ridha,,fr,70.27.223.191,vbuljugic@sympatico.ca,13010823,000000119410609,1,1,,1
244872,03-SEP-11,31-AUG-11,Ben,,en,70.50.175.158,rita.jim@sympatico.ca,13115137,000000119551230,5,5,"when i called for service, they said they  would send a modem by purilator within a week.  the second week i called again,  then they sent me a service man. he was very good.",4
244873,03-SEP-11,02-SEP-11,Jose,,en,174.95.110.161,ulanuc@bell.net,13108285,000000119613299,5,4,,4
244874,03-SEP-11,30-AUG-11,Asra,,en,70.30.231.241,lavalleemeunier@sympatico.ca,13063367,000000119530668,5,5,"Actually at this time I cannot think of anything.  If memory serves me, the waiting time was acceptable...the service curteous and accurate...and the issue was resolved successfully.  Thank you",5
244875,03-SEP-11,01-SEP-11,Kota,,en,64.229.29.63,lee.banks@sympatico.ca,13100535,000000119598649,4,4,,3
244876,03-SEP-11,02-SEP-11,Suraj,,en,174.95.194.18,ghsam2009@bell.net,13111835,000000119626193,4,4,I couldn't understand the person on the phone.  The technician that came to my house was very good and explained to me the problem and fixed it right away..,5
244877,04-SEP-11,01-SEP-11,Jorge Alberto,,en,174.92.93.182,cyeung6@sympatico.ca,13110869,000000119588235,5,5,"Nothing. It was great. Service was prompt, professional, and friendly.",5
244878,04-SEP-11,30-AUG-11,Sam,,en,74.14.12.157,sonja.shepherd@sympatico.ca,13068205,000000119544480,3,2,"I spent time with three technical support individuals, all very friendly, but my problem has not been resolved.  I will have to plan another block of time to spend on the phone with tech support to try to get my emails to show in Microsoft Office Outlook, and not only in my server.  I keep getting error messages :( !",3
244879,04-SEP-11,26-AUG-11,Janet,,en,204.101.237.139,cheryl2e@bell.net,13034687,000000119440610,1,1,Sucks,1
244880,04-SEP-11,02-SEP-11,Ines,,fr,184.148.240.188,manon.barre@sympatico.ca,13101571,000000119600100,5,5,,5
244881,04-SEP-11,02-SEP-11,Monica,,en,204.237.121.171,peterwells@sympatico.ca,13104325,000000119607254,5,5,shorter wait on phone,4
244882,04-SEP-11,22-JUL-11,Raeven,,en,70.49.158.88,tayyibtradingcompany@bell.net,12689621,000000118676317,5,5,"
Listing to the customer completely",5
244883,04-SEP-11,03-SEP-11,Besma,,fr,70.55.142.249,guylainebeauchemin@bell.net,13119975,000000119628459,4,4,,4
244884,04-SEP-11,03-SEP-11,Divya,,en,184.145.68.196,stcalaiezzi@sympatico.ca,13124563,000000119627428,5,4,,5
244885,04-SEP-11,03-SEP-11,Achref,,fr,76.64.86.196,renata.mohammed@sympatico.ca,13123677,000000119641307,5,5,,4
244886,04-SEP-11,03-SEP-11,Caroline,,en,64.231.247.56,winnierade@sympatico.ca,13125321,000000119639520,4,4,,4
244887,04-SEP-11,03-SEP-11,Obaidullah,,en,70.24.213.252,francinemongiovi@sympatico.ca,13119551,000000119636211,5,5,nothing,5
244888,04-SEP-11,03-SEP-11,Ashok,,fr,206.172.176.167,rayprovo@sympatico.ca,13123615,000000119627379,1,1,i could not understand what your rep was saying.  Have Canadian reps so we can understand them,4
244889,04-SEP-11,03-SEP-11,Ajay,,en,65.93.41.108,colesam@sympatico.ca,13118437,000000119627782,5,5,,5
244890,04-SEP-11,03-SEP-11,John,,en,184.146.97.42,viviens@sympatico.ca,13125191,000000119641540,3,1,,1
245000,04-SEP-11,03-SEP-11,Nabil,,fr,70.29.164.19,claudette.nuckle@sympatico.ca,13118383,000000119634341,5,5,"Féliciter Nabil et les autres représentants de comprendre et d'accepter que nous ne sommes pas tous et toutes des experts en informatique.
Nabil a été très patient et j'ai grandement apprécié. Merci Nabil.
Je suis avec Bell depius des années et tant que vous aurez un service aussi compétent et patient je resterai avec Bell, même si plusieurs veulent me voir changer pour Videotron.",5
245001,04-SEP-11,03-SEP-11,Vijaya,,en,64.229.25.120,robt.macneil@sympatico.ca,13123869,000000119630148,2,1,,4
245002,04-SEP-11,30-AUG-11,Jessica,,en,74.14.72.24,claugil@sympatico.ca,13058745,000000119531132,3,2,"Further to receiving a call from Bell Repair and getting ID and wanting to confirm that this was not a crank call, I wanted to verify his identity; ther-fore call the number given then spoke with someone in South America,then called again and spoke probably with Jessica but she could not transfer me to the agent of Bell Repair that called.  So after verification with an agent at a shopping centre close, it was confirmed that the agent was working for Bell and said OK I'll wait till he calls; and so he did later on that night and an appointment was set up for later on the month.  No fault to Jessica since she tried to help me but I decided that I was going to wait for the upcoming call from the agent in question.",5
245003,04-SEP-11,30-AUG-11,Elmer,,en,74.14.72.24,claugil@sympatico.ca,13058747,000000119540545,4,4,"With all the telemarketing calls that people get, you never know who is at the end of the line and that is why we the customers have sometimes to verify the identity of the person calling which is what I did at the time.  Some here no fault to Elmer since he could not transfer the call back to the person who had called me re the internet problem he had mentioned.  My problem was resolved when the agent called back and left me a telephone number where I could call him back if I needed to after our second conversation.",5
245004,04-SEP-11,30-AUG-11,Zishan,,en,70.52.152.84,bduggan13@sympatico.ca,13057591,000000119538759,4,4,"prefer to talk to english speaking  canadian tech in Canada,
I understand them better.
Is this possible next time??",3
245005,03-SEP-11,02-SEP-11,Elyes,,fr,184.145.253.163,albp@sympatico.ca,13109713,000000119626345,4,3,"Bonjour
Je crois que le préposé doit être un peu plus attentif et parleer avec un peu plus de confiance.
'ai dû trouver mon no de cmmunication de territoire, car les 4 n'étaient pas les bons,mais la procédure était correct fort heureusement. Jje connaissais heuruesement le no concerné.
NB: Ce n'était pas évident pour le préposé. merci quand même!",4
245006,04-SEP-11,03-SEP-11,Wynbert,,en,174.93.83.239,caonyyz@bell.net,13118073,000000119641821,,,"I called to report a virus that got through your ""Advanced Security Package."" Furthermore, to explain how your anti-virus did not warn me and what I did to remove it.

I had notice unusual activity (Apparently this virus shuts down your package. A warning dialogue box appears on the screen basically stating you need to restart the security package to be protected. When you do this, shortly there after the dialogue box reappears).

So, I ran your anti-virus program and it identified the virus resident in memory, but could not remove it.

So, I removed your ""Advanced Security Package"" and installed ""Avast Anti-Virus"" and ran a Boot Scan which removed the virus. Then I removed ""Avast"" and reinstalled your package and the unusual activity was gone. 

The virus name:  Gen:Variant.Inject.13

You need to improve your so called ""Advanced Security Package."" According to McAfee this virus was discovered 20110415 and you folk don't have a fix for it yet:(.

As for Wynbert, I am not sure he understood everything I was trying to report, so you could fix your package.

See if you can stay up to date with your protection fixes!",
245007,04-SEP-11,03-SEP-11,Niyaz,,en,65.95.88.111,tiernay@sympatico.ca,13124911,000000119636818,5,5,"In this instance, nothing.",5
245008,04-SEP-11,03-SEP-11,Philo,,en,70.26.107.29,tilakp@sympatico.ca,13124913,000000119630275,5,5,so far so good,5
245009,04-SEP-11,03-SEP-11,Lise,,fr,174.89.165.240,pacef@sympatico.ca,13123125,000000119631108,4,4,,4
245010,04-SEP-11,03-SEP-11,Patricia,,en,65.92.79.85,mj.oneill@sympatico.ca,13122533,000000119640143,5,5,Nothing. Rep understood my problem & resolved issue quickly to my complete satisfaction,5
245011,04-SEP-11,03-SEP-11,Andrea,,en,174.93.65.209,sheila.mcleod@sympatico.ca,13124369,000000119638783,5,5,Much much better service than previous support calls. Andrea was great.,5
245012,04-SEP-11,03-SEP-11,Saifuddin,,en,70.48.162.162,johnprit@sympatico.ca,13120877,000000119640341,5,4,,5
245013,04-SEP-11,30-AUG-11,Chandler,,en,70.24.172.90,claude55@sympatico.ca,13058721,000000119538153,3,4,"Took approx 45 minutes to get this done This is only part of the sale.
Service over the phone was Hell!!I did not have internet for 2 days and spent approx; 10hours on the phone not getting any response been promise to get call backs from ARA NOT!!!!I ALMOST TOOK ALL MY BUSINESS TO ROGERS They promised to have a tech to do the installation on Saturday 3rd in between 07:30 and 8:00am. He was a no show.I left at 09:00am and spotted his truck at the central panel, and approached him and yes the work order was meant for me. He finished installing the modem at 09:45.
It seems when I talk to different people about Bell that this is the norm!!! The only thing that I can say is that they offered me my first month free. I guess they figure that I should be happpy. If you do the math 10 hours at my salary would be $300.00. I can't understand for a big organization like bell that it is so unorganized and that no one is held responsible. You can't get a phone number from anyone that I've spoken to, what's with that ???
No wonder, they're not held responsible and tranfer you, hang up on you, and promise to return your call. They don't give a Dam... I can't see this company being number #1 in it's field, if this is how they treat their customers. Don't forget you do have competition and they are growing in numbers.

Thanks
Claude

Answer to your question
HOLD YOUR EMPLOYEES RESPONSIBLE FOR THEIR ACTIONS.
Don't past the buck!",1
245014,04-SEP-11,03-SEP-11,Jose,,en,174.92.85.167,christopher_waddell@sympatico.ca,13118327,000000119633484,5,5,,5
245015,04-SEP-11,03-SEP-11,Daniella,,en,174.88.247.175,a.couto@bell.net,13116935,000000119632645,5,5,,4
245016,04-SEP-11,03-SEP-11,Teodiver,,en,69.159.10.139,ldelonghi@sympatico.ca,13121483,000000119636739,5,5,,5
245017,04-SEP-11,03-SEP-11,Suraj,,en,76.69.130.221,janet.caulfeild@sympatico.ca,13120463,000000119641651,5,5,"No reflection on the person who assisted me, but I have trouble with my hearing & dealing with those who have a strong accent. Do wish I could speak with someone whose 1st language is English. However the person was nice & was helful, even though I had to ask him to repeat himself sometimes. 
I don't like to have to do that.
Once again I have absolutely nothing against the person who was just trying to do his job
however Bell sends their jobs out far & wide & I do not agree with that. ",2
245018,04-SEP-11,03-SEP-11,Mustapha,,fr,69.156.122.173,richardturgeon@bell.net,13123745,000000119642155,5,5,"Vous assurer que tous vos agents effectuent comme celui qui m'a servi hier.

Bravo et Merci !",5
245019,04-SEP-11,03-SEP-11,Felix,,en,174.94.8.8,sandra_c.duggan013@sympatico.ca,13124169,000000119634396,5,5,My enquiry was resolved satisfactorily therefore nothing needed to be improved.,5
245020,04-SEP-11,03-SEP-11,Diego,,en,69.156.91.93,tomjuhlke@sympatico.ca,13124977,000000119627848,2,2,"with this day in age of computers, this could have been resolved within in minutes, not hours or days...

I had to do it myself online later in the day.

Usually Bell is and has been very good but this was a disappointing exception",4
245021,04-SEP-11,03-SEP-11,Karla,,en,70.49.231.206,leafs1967@bell.net,13121495,000000119634678,,,JUST DO WHAT YOU SAY YOU ARE GOING TO DO,1
245022,04-SEP-11,03-SEP-11,Mohammed,,en,70.48.73.173,ldthompson@sympatico.ca,13121487,000000119638250,5,4,,4
245023,04-SEP-11,03-SEP-11,Venkat,,en,70.54.83.25,excalibur3@sympatico.ca,13119385,000000119640297,5,4,Difficulty understanding Venkat.  Use a Canadian or U.S. company to help users!,3
245024,04-SEP-11,01-SEP-11,Ridha,,fr,69.156.203.114,janik.bouchard@bell.net,13098285,000000119594361,5,4,Jusqu'à date votre personnel est très compétent.,5
245025,04-SEP-11,31-AUG-11,Lila,,en,70.51.88.169,omadupuy@bell.net,13114507,000000119568959,5,5,,4
245026,04-SEP-11,03-SEP-11,Shobha,,en,184.150.90.190,avanderkop@sympatico.ca,13117493,000000119628357,2,1,"The first rep didn't know enough about Macs to help me(!??). The second rep was supposed to call back in an hour, called back in 6 hours, and essentially did the same thing as the first rep, and told me it was a ""Mac issue"". Totally unimpressed.
It's time you got the whole Mac thing figured out, dontcha think????",1
245027,04-SEP-11,22-AUG-11,Anthony Florence,,en,70.54.114.202,smnorman@bell.net,12985091,000000119351466,5,5,nothing,5
245028,04-SEP-11,02-SEP-11,Sofien,,fr,67.68.196.81,rdesaulnieurs@sympatico.ca,13105075,000000119614460,5,5,,5
245029,04-SEP-11,03-SEP-11,Adarsh,,en,74.14.45.55,simonettafamily@sympatico.ca,13124419,000000119630498,5,5,,5
245030,04-SEP-11,02-SEP-11,Chae,,en,70.49.2.134,rlindsay1@bell.net,13115163,000000119622089,5,5,,3
245031,03-SEP-11,02-SEP-11,Chaganti,,en,70.49.190.56,john.vanderster@sympatico.ca,13112734,000000119623905,5,5,people whose first language is not english should speak slower sothat it is easier to communicate with clients ,4
245032,03-SEP-11,01-SEP-11,Ajay,,en,70.48.184.198,wdturton@sympatico.ca,13116457,000000119582853,4,4,,4
245033,03-SEP-11,01-SEP-11,Adarsh,,en,64.229.11.73,john559@sympatico.ca,13112735,000000119585465,5,4,,5
245034,03-SEP-11,01-SEP-11,Rahma,,fr,65.94.189.148,mbitse01@sympatico.ca,13081867,000000119578359,4,5,,4
245035,03-SEP-11,26-AUG-11,Koussay,,fr,174.91.200.223,maurice.el@sympatico.ca,13038467,000000119450277,5,4,,4
245036,03-SEP-11,02-SEP-11,David,,en,70.50.113.198,mandlshephaven@bell.net,13101559,000000119603006,5,3,I was quite satisfied with David and his patience.  The problem is with my windows live program and i might need a technician to look in to it.,5
245037,03-SEP-11,27-AUG-11,Karla,,en,70.50.113.198,mandlshephaven@bell.net,13038207,000000119464366,4,4,,4
245038,03-SEP-11,25-AUG-11,Prego Junior,,fr,65.93.53.121,michel14341@sympatico.ca,13019159,000000119437236,4,4,,4
245039,03-SEP-11,01-SEP-11,Hassen,,fr,184.145.154.126,huguette_brousseau@sympatico.ca,13097697,000000119588126,5,5,,5
245040,03-SEP-11,02-SEP-11,Brad,,en,65.94.101.147,p_dot@sympatico.ca,13103885,000000119600652,4,4,,4
245041,03-SEP-11,02-SEP-11,Mark Jason,,en,70.48.168.208,joseph.lynn@sympatico.ca,13099273,000000119600715,4,4,louder call volume when speaking with representative,4
245042,03-SEP-11,28-AUG-11,Madhu,,en,70.50.178.129,benmann@bell.net,13047893,000000119488795,5,4,n/a,5
245043,03-SEP-11,02-SEP-11,Oscar Ernesto,,en,74.198.9.145,afshar@sympatico.ca,13109641,000000119622292,4,4,,4
245044,03-SEP-11,02-SEP-11,Sudhakar,,en,174.91.46.83,federer@sympatico.ca,13095933,000000119605626,2,1,fix the problem,2
245045,03-SEP-11,02-SEP-11,Divya,,en,174.89.193.138,kimsawyer@sympatico.ca,13100033,000000119610445,4,4,,4
245046,03-SEP-11,01-SEP-11,Asma,,en,174.95.127.107,amfour@bell.net,13091113,000000119588477,1,1,Try to understand the problem before trying to fit it.,3
245047,03-SEP-11,01-SEP-11,Wissem,,fr,184.145.249.218,christianlebel@sympatico.ca,13093423,000000119599354,3,3,Que le représntant connaisse internet Bell portable ou pour région rurale,4
245048,03-SEP-11,02-SEP-11,Hedi,,fr,174.95.29.20,vteruel_tempco@sympatico.ca,13108641,000000119617045,1,1,Puisque le conseillers ne pouvait répondre a mes questions j'ai été transféré a un superviseur  Il ma promis qu'il me rappellerait. Personne ne ma retourner mon appel.,2
245049,04-SEP-11,31-AUG-11,Robert,,en,174.89.134.153,collinsag29@sympatico.ca,13110807,000000119561925,2,1,Return my call.I was not in when your rep called to arrange a service date. I called back first thing in the morning and have yet to be called back,2
245050,04-SEP-11,01-SEP-11,Christine,,en,64.229.247.69,amelia.k@bell.net,13091109,000000119587193,5,5,,5
245051,04-SEP-11,31-AUG-11,Daniel,,en,70.27.112.37,ireneseaborn@sympatico.ca,13077517,000000119548574,1,2,telling my internet would be on the next day and it wasn't Also I would like to have 5 days credit on my internet no matter how much I get,2
245052,04-SEP-11,31-AUG-11,Hema,,en,174.88.43.230,judwilson@sympatico.ca,13079027,000000119546953,5,5,nothing - the agent was great and it took no time to fix and she was very knowledgable ,5
245053,04-SEP-11,31-AUG-11,Iris,,en,76.71.95.122,ccaben@sympatico.ca,13072741,000000119564327,5,4,"The rep who helped me was excellent.  However, I am concerned that I am so far from the DSL hub that my internet service is not as good as it should be.  Perhaps you need to improve your network.",3
245054,04-SEP-11,03-SEP-11,Mariem,,fr,70.55.142.249,guylainebeauchemin@bell.net,13119973,000000119627535,4,4,,4
245055,04-SEP-11,02-SEP-11,Samia,,fr,184.144.183.194,bb.leg@sympatico.ca,13091853,000000119602165,5,5,,5
245056,04-SEP-11,03-SEP-11,David,,en,70.29.110.122,edward.hall080@sympatico.ca,13119213,000000119627598,5,5,,5
245057,04-SEP-11,03-SEP-11,Mariela,,en,70.27.158.87,fdalessandro@sympatico.ca,13119443,000000119628184,4,4,Include a time out on your modem set-up. When following the easy to use instruction the configuring step took over half an hour and still updating configuration. This was why a service call was needed.,4
245058,04-SEP-11,03-SEP-11,Ajay,,en,174.89.240.252,daniel.turner@sympatico.ca,13118629,000000119629875,5,5,,5
244891,04-SEP-11,03-SEP-11,Hassan,,fr,174.93.243.238,p.j.lalonde@sympatico.ca,13123113,000000119640792,5,5,"RIEN: représentant : Hassan
CONCI BREF PRÉCI ET EFFICACE
MERCI",5
244892,04-SEP-11,03-SEP-11,Ruth,,en,174.95.9.180,michael.ong@sympatico.ca,13122391,000000119638695,4,4,,5
244893,04-SEP-11,03-SEP-11,Kalyan,,en,70.50.21.179,rjenns@sympatico.ca,13123771,000000119641081,5,5,,5
244894,04-SEP-11,01-SEP-11,Deepthi,,en,70.29.26.46,martinmui@sympatico.ca,13101949,000000119591836,4,5,,5
244895,04-SEP-11,03-SEP-11,Khan,,en,76.65.22.216,chick01@sympatico.ca,13118273,000000119634352,4,3,"Nothing at all,the person was polite and helpful,I have a technician coming in today to see what the ongoing problem is with the Bell connection.",5
244896,04-SEP-11,03-SEP-11,Christopher,,en,76.68.113.204,vinaykulkarni@sympatico.ca,13125171,000000119642623,5,5,,5
244897,04-SEP-11,31-AUG-11,Duncan,,en,174.91.57.5,brigitte076@sympatico.ca,13110393,000000119549543,5,5,,5
244898,04-SEP-11,03-SEP-11,John,,en,70.48.249.158,pwheenan@sympatico.ca,13123481,000000119642399,4,2,"I  HAVE HAD ON GOING INTERNET PROBLEMS NOW FOR OVER 2 YEARS. YOUR STAFF ARE GREAT OR WOULD HAVE GONE TO SOMEONE ELSE YEARS AGO. THEY HAVE ALL HAVE TRIED VERY HARD TO FIX THIS PROBLEM AND I DO NOT HAVE A COMPLETE FIX FOR LONGEVITY YET. BEFORE I COULD SEND THIS REPORT I HAD TO WAIT FOR THE INTERNET TO COME BACK ON. I BELIEVE YOU WE NEED A NEW CABLE INTO THE HOUSE FIBER OPTIC, SOMETHING WHICH WILL GIVE ME A SIGNAL 24/7 YEAR ROUND.",4
244899,03-SEP-11,02-SEP-11,Brenda,,en,69.158.132.187,jstewart@sympatico.ca,13112851,000000119623822,2,1,"know what kind of internet service I can have in my area before giving me a upgrade on speed and price which I can not receive on my line and then put me on hold to try and patch me to another dept and I get cut off, didn't call back to go through it all again",3
244900,03-SEP-11,25-AUG-11,Elyes,,fr,70.29.139.12,jjlefebvre6@sympatico.ca,13016943,000000119436199,3,3,,4
244901,03-SEP-11,31-AUG-11,Edgar,,en,65.94.204.96,jharvie57@bell.net,13078289,000000119562969,5,5,,4
244902,03-SEP-11,31-AUG-11,Issam,,fr,174.93.232.34,blc65@sympatico.ca,13071969,000000119568294,1,1,"Appel le 31 août: problème pas réglé.
Appel le 1 septembre: problème pas encore réglé.
Pas de courrier pendant 5 jours.
Attend un technicien chez moi demain dimanche entre 8h et midi. En espérant qu'il se présentera.
Ce soir: branché à Internet de façon intermitente.
",2
244903,03-SEP-11,01-SEP-11,Danny,,en,74.14.222.184,tandm29@sympatico.ca,13107653,000000119596103,4,3,HE DID EVERTHING HE POSSIBLY COULD DO,4
244904,03-SEP-11,02-SEP-11,Gilbert,,en,64.231.113.133,frankhidi@sympatico.ca,13096193,000000119613648,5,5,Nothing.My question which was probably stupid was answered quickly and clearly.,5
244905,03-SEP-11,02-SEP-11,Moez,,en,174.91.200.34,mikearmstrong@bell.net,13102629,000000119606525,4,4,,4
244906,03-SEP-11,02-SEP-11,Andrew,,en,70.26.104.142,akiraoda1@sympatico.ca,13090779,000000119602641,5,5,,5
244907,03-SEP-11,02-SEP-11,Gavin,,en,174.91.46.83,federer@sympatico.ca,13095935,000000119606771,1,1,fix the problem.....still have static on phone line and unreliable internet,1
244908,04-SEP-11,26-AUG-11,Hssen,,fr,184.148.240.188,manon.barre@sympatico.ca,13028767,000000119458244,5,5,,5
244909,04-SEP-11,02-SEP-11,Walid,,fr,76.69.172.231,samsonc@sympatico.ca,13115471,000000119624525,5,5,Débarassez-vous d Emilie,5
244910,04-SEP-11,02-SEP-11,Patricia,,en,70.50.98.24,standish.1@sympatico.ca,13107207,000000119617143,5,5,Not a thing,5
244911,04-SEP-11,03-SEP-11,Rebello,,en,70.49.172.114,w.a.reynolds@sympatico.ca,13125215,000000119639844,5,5,,5
244912,04-SEP-11,01-SEP-11,Badreddine,,fr,69.156.123.42,andylulu@sympatico.ca,13091267,000000119597207,4,3,le sevise pour les email est tres lent et pas tres acceptable outlook express    et window live sont pas acceptable et sa  dure depuis assez longtemp,2
244913,04-SEP-11,02-SEP-11,Chae,,en,70.30.51.248,fng@sympatico.ca,13096077,000000119609036,4,4,,3
244914,04-SEP-11,03-SEP-11,Hamza,,fr,70.52.102.61,Dumermouleau@sympatico.ca,13116777,000000119636577,5,5,Non,5
244915,04-SEP-11,31-AUG-11,Simon,,fr,184.151.127.185,denis.gariepy@sympatico.ca,13074239,000000119572726,4,3,"Livrer le modem par votre camion de service 
",4
244916,04-SEP-11,03-SEP-11,Ahlem,,fr,70.31.212.113,linajerry@sympatico.ca,13121607,000000119628229,5,5,,4
244917,04-SEP-11,01-SEP-11,Jamel,,fr,76.68.177.41,gsavard000@sympatico.ca,13097057,000000119594792,4,5,,4
244918,04-SEP-11,03-SEP-11,Gayathri,,en,76.67.113.38,jhowieson_6@sympatico.ca,13120685,000000119630621,3,3,,4
244919,04-SEP-11,03-SEP-11,Keith,,en,174.95.47.253,terry073@sympatico.ca,13124817,000000119639081,5,5,n/a,4
244920,04-SEP-11,01-SEP-11,Jayaraman,,en,76.66.37.185,edm22@sympatico.ca,13095387,000000119597454,4,4,Been able to talk to someone locally not India!!,4
244921,04-SEP-11,03-SEP-11,Hugo,,en,184.146.72.208,ronaldtaylor@sympatico.ca,13123923,000000119640528,5,5,,5
244922,04-SEP-11,03-SEP-11,Mohamoud,,fr,174.94.73.241,lorraine2112@bell.net,13121707,000000119636557,5,4,"Le technicien à vérifié si l'internet était ok & il l'était, mon problème est que je ne peux plus me servir de internet explorer (moteur de recherche) car ça gèle mais il m'a suggéré google chrome que j'ai déjà.Merci pour le service rapide & courtois ,pour mon problème il ne pouvait faire plus car l'internet était ok. ",5
244923,04-SEP-11,03-SEP-11,Oscar,,en,70.24.173.232,mary.siok@sympatico.ca,13113811,000000119626990,5,5,,5
244924,04-SEP-11,03-SEP-11,Chantal,,en,70.49.0.150,bethcharles@sympatico.ca,13117719,000000119628062,5,4,,4
244925,04-SEP-11,02-SEP-11,Mohammed,,en,76.69.236.144,michael.alyssia@sympatico.ca,13113983,000000119624266,4,3,"i called twice first time i waited 30 minutes
",4
244926,04-SEP-11,31-AUG-11,Mark Jason,,en,70.31.120.232,brian_bowen@sympatico.ca,13072191,000000119551583,4,4,,4
244927,04-SEP-11,03-SEP-11,Noureddine,,fr,74.12.229.190,yvondubuc@sympatico.ca,13125451,000000119629355,5,5,rien de plus,5
244928,04-SEP-11,03-SEP-11,Sergio,,en,76.65.232.29,rob_parkinson@sympatico.ca,13123803,000000119640532,4,5,,5
244929,04-SEP-11,03-SEP-11,Hayett,,fr,69.157.89.207,rheaultgisele@sympatico.ca,13123713,000000119629766,2,1,,
244930,04-SEP-11,02-SEP-11,Eric,,en,70.53.99.137,hossamkhanafer@sympatico.ca,13097639,000000119608822,4,3,Do what you promise customers.,5
244931,04-SEP-11,03-SEP-11,Med ali,,fr,69.157.89.207,rheaultgisele@sympatico.ca,13123715,000000119642899,4,4,,2
244932,04-SEP-11,03-SEP-11,Armando,,en,74.15.95.91,practident@sympatico.ca,13123427,000000119641570,4,3,Set my upload speeds to the advertised & promised levels that I have been paying you for!!!,3
244933,04-SEP-11,03-SEP-11,Rym,,fr,184.148.253.191,tleduin@sympatico.ca,13124953,000000119635381,5,5,,5
244934,04-SEP-11,03-SEP-11,Hency,,en,174.89.103.169,kellyp1@sympatico.ca,13121183,000000119627919,5,5,,4
244935,04-SEP-11,03-SEP-11,Karla,,en,174.89.64.53,rickandmary@sympatico.ca,13123753,000000119630033,2,3,"One thing?  After endless hours on the phone, and 2 visits by technicians, our internet ""upgrade"" is still not working properly.  The only thing that was changed was in the brown box outside, yet everyone wants to check things in our home. No-one has bothered to check the box for faulty ports which is what 2 bell employees told us was the problem. We continue to enjoy frequent disconnections.",2
244936,04-SEP-11,03-SEP-11,Badreddine,,fr,76.67.189.243,bearezrapold@sympatico.ca,13117633,000000119637842,4,4,,5
244937,04-SEP-11,03-SEP-11,Nizar,,fr,50.100.109.111,cobradan@sympatico.ca,13118431,000000119642923,5,5,tres bon service rien a redire,5
244938,04-SEP-11,03-SEP-11,Salvador,,en,184.148.66.164,pmcouroux@bell.net,13123409,000000119642403,4,4,,5
244939,04-SEP-11,02-SEP-11,David,,en,76.64.124.11,kasia_oly@sympatico.ca,13099755,000000119613668,4,4,nothing,3
244940,04-SEP-11,02-SEP-11,Jonas,,fr,69.159.139.29,jos.berube@sympatico.ca,13099231,000000119621874,3,1,"Nous dire la vérité au lieu de nous faire accroire que tout serait réparé dans la même journée,",2
244941,04-SEP-11,03-SEP-11,Rolando,,en,70.49.241.189,j.pocock@sympatico.ca,13120357,000000119630807,5,5,nothing,5
244942,04-SEP-11,03-SEP-11,Amir,,fr,70.52.25.236,robert.ranchoux@sympatico.ca,13123827,000000119641806,5,4,Ne changez rien.,3
244943,04-SEP-11,31-AUG-11,Richard,,en,74.12.44.40,gsba.woitzik@sympatico.ca,13076741,000000119569954,1,3,Actually know whats going on.,2
244944,04-SEP-11,03-SEP-11,Veerapuram,,en,70.30.34.171,starz0708@bell.net,13124557,000000119632858,5,5,nothing,5
244945,04-SEP-11,03-SEP-11,Syed Mustafa,,en,70.48.255.188,randy.matthews@sympatico.ca,13123583,000000119640323,5,5,nothing - he knew what problem was and took me through steps to correct.  Extremely satisfied with service provided.,5
244946,03-SEP-11,02-SEP-11,Mark Jason,,en,174.95.110.122,jasco8@sympatico.ca,13098309,000000119600979,5,4,,4
244947,04-SEP-11,02-SEP-11,Sergio,,en,74.15.22.239,ojolin@sympatico.ca,13103777,000000119615262,1,1,been more patient and understanding.,
244948,04-SEP-11,24-AUG-11,Radhika,,en,76.64.150.92,wnewburn@sympatico.ca,13011061,000000119391712,1,1,"Radhika could have looked further into the problem, rather than arguing with me that there was no problem.  I have been experiencing drastic drops in regard to  speed issues for over 6 months now.  I called back a couple of days later and an agent named Zed told me everything was fine, but looked into the issue a bit further and noticed that something wasn't right... he then notified me that there was an issue with a capacitor.  He set-up an appointment for a technician to repair / replace it on September 12th.  Hopefully that resolves the issue.. I have also requested that the supply lines to my home get updated, as they are over 50 years old. I offered to pay to have it done, but the repair agent said Bell would cover it due to me subscribing to wire and phone care services.  If this is not done by the promised date of Sept. 24, 2011 (as I fully expect it won't be), I will at the very least reduce my service with Bell if not cancel the service and switch providers.",2
244949,04-SEP-11,03-SEP-11,Jean-Philippe,,fr,65.94.45.50,mhturcotte@sympatico.ca,13122379,000000119641064,4,4,,3
244950,04-SEP-11,02-SEP-11,Edward,,en,76.68.119.130,jean.schoenmaker@sympatico.ca,13098497,000000119610641,5,5,,4
244951,04-SEP-11,03-SEP-11,Mokhtar,,fr,174.95.31.68,l.lareau@sympatico.ca,13121351,000000119641595,5,5,,3
244952,04-SEP-11,03-SEP-11,Aroua,,fr,174.95.31.68,l.lareau@sympatico.ca,13121353,000000119635602,1,1,La jeune femme n'était pas assez spécifique pour une personne comme moi alors j'ai abandonné et appelé un ami qui a travaillé pour Bell et qui a fait la démarche pour moi. Ça a marché à ce moment,1
244953,04-SEP-11,03-SEP-11,Amir,,en,174.92.66.216,robertec@bell.net,13123841,000000119641318,5,3,"The young lady who helped me was courteous and helpful. When she was no longer able to help me, she consulted with a technician. Afterwards, she forwarded my call to this technician. She did everything right.",5
244954,04-SEP-11,03-SEP-11,Med Amine,,fr,76.68.171.218,a.chamberland@bell.net,13116933,000000119640860,5,5,,5
244955,04-SEP-11,03-SEP-11,Jacques,,fr,70.30.243.3,jacquesdaoust1@sympatico.ca,13120399,000000119630146,5,5,,5
244956,04-SEP-11,03-SEP-11,Celina,,en,174.88.40.103,dorothy.cameron@bell.net,13119049,000000119630810,5,5,improve phone connection ..it was a very weak auditory signal,5
244957,04-SEP-11,03-SEP-11,Carlos,,en,70.24.153.173,michael.pavich@bell.net,13122393,000000119627850,3,4,"had to do a pw reset for email.. it would not take, remote connection was also tried. it still didnt work.. i was promised resolution within 24-48 hours.. no one called back.. i called and had it resolved in about 2 mins. language was a  major problem with the individuals on the chat function.",4
244958,04-SEP-11,03-SEP-11,Prem,,en,64.231.134.51,franda_24@sympatico.ca,13119581,000000119627357,1,1,Tried to help customer with their problem. They lacked sufficent knowledge in the internet I was told they only know about 2 wire router modems. A simple prospcet they all work on the same principa. He did not even bother to try. This is unacceptale. Am I upset? Yes! I have been paying for a service that has been letting me down for many years and this leaves me very disheatened. Maybe it is to big?,1
244959,04-SEP-11,02-SEP-11,Allan,,en,67.71.63.197,willrainey@bell.net,13116505,000000119626355,5,5,,5
244960,04-SEP-11,03-SEP-11,Sarah,,en,74.198.9.188,lejones4@sympatico.ca,13121519,000000119627580,1,1,,1
244961,04-SEP-11,03-SEP-11,Andrea,,en,69.159.11.4,dproulx@sympatico.ca,13119075,000000119640362,5,5,,5
244962,04-SEP-11,03-SEP-11,Erick,,en,70.24.173.138,babl1099@sympatico.ca,13117549,000000119631209,5,4,nothing,3
244963,04-SEP-11,02-SEP-11,Veerapuram,,en,70.53.60.89,msbvh@sympatico.ca,13103095,000000119615904,5,5,,5
244964,04-SEP-11,03-SEP-11,Joanne,,en,174.92.69.85,bbacon@bell.net,13117609,000000119629318,4,3,Take action on the real issue which is the quality of the cabling/services you state you are able to provide in the French River (Alban/Noelville) area of this province. ,
244965,04-SEP-11,03-SEP-11,Elizabeth,,en,76.68.22.218,meselegebr@sympatico.ca,13122349,000000119636882,5,5,solving the problem of yuor custtomer listing carfully.,5
244966,04-SEP-11,01-SEP-11,Audiel,,en,213.201.163.130,dd.gibson@sympatico.ca,13111015,000000119583776,5,3,"I had no way of really resolving the problem which was SENDING e-mail from abroad through sympatico. I could receive but not send.  This was not really the fault of your Tech who was very patient and tried very hard to resolve the problem for me.  I had been on with a Tech the day before (beofre leaving Canada with a new netbook) and thought that we had worked out all the problems I might have with getting on to the Bell webmail. I finally resolved the problem myself after much experimenting by going through MY BELL and changing my password for sympatico so that I knew it was current, and then accessing my e-mail right through MY BELL rather than through my Outlook.",5
244967,04-SEP-11,26-AUG-11,Moises,,en,70.54.114.202,smnorman@bell.net,13032085,000000119458966,5,5,nothing,5
244968,04-SEP-11,02-SEP-11,Abir,,fr,64.229.212.243,gilles_goulet@bell.net,13096753,000000119607005,5,5,,5
244969,04-SEP-11,02-SEP-11,Alex Arnoldo,,en,204.101.237.139,mplepage@sympatico.ca,13114201,000000119625409,5,5,,5
244970,04-SEP-11,03-SEP-11,Melvin,,en,70.26.103.74,james_spencer@bell.net,13120437,000000119635393,5,5,"Nothing,Iam very satisfied with the result. many thanks to Melvin and your team ...thanks again for your expert help    Jim Spencer",5
244971,04-SEP-11,02-SEP-11,Susy,,en,70.49.2.134,rlindsay1@bell.net,13115161,000000119622582,5,5,,3
244972,04-SEP-11,03-SEP-11,John,,en,68.171.68.200,ldubeau@sympatico.ca,13121489,000000119636016,1,1,"Helped me resolve the problem. Let me speak with someone I could understand clearly. As a telephone company one would expect that your devices would provide optimum quality.
I spoke with THREE people yesterday about the internet connectivity problem I was experiencing, so I'm not sure which call you are asking me to provide feedback. NONE helped. The last support person I spoke with told me that his supervisor would call within the hour, that is by around 4 p.m. yesterday. The call has NOT yet been returned. I am so mad I can't put it into words. 
I have filled out these types of surveys in the past but have never received any feedback. It is the last one I will complete unless someone pays attention.",1
244973,04-SEP-11,02-SEP-11,Sarah,,fr,74.14.209.43,brousseau7@sympatico.ca,13110399,000000119624346,5,5,,5
244974,04-SEP-11,02-SEP-11,Jose,,en,70.24.173.232,mary.siok@sympatico.ca,13113813,000000119624319,1,1,workers that are conversant in either english or french.  suggest hiring bell employees instead of farming out the work ,1
244975,04-SEP-11,03-SEP-11,Kylie,,en,70.50.182.190,marvin.duarte@sympatico.ca,13122141,000000119632254,1,1,Do not outsourse overseas & improve your tools,1
244976,03-SEP-11,01-SEP-11,Mohamed,,fr,76.67.147.43,laubou@sympatico.ca,13100411,000000119597697,5,5,Mohamed a ete bien patient et a tres bien resolut mon probleme ,5
244977,04-SEP-11,03-SEP-11,Sondes,,fr,74.12.160.122,aneve@sympatico.ca,13117339,000000119627776,5,5,"Complètement satisfait de la dame et d'une grande politesse, merci à elle.",5
244978,04-SEP-11,03-SEP-11,Gianni,,fr,67.68.64.10,denis.gagnon.100@sympatico.ca,13118803,000000119634683,4,5,,3
244979,04-SEP-11,04-SEP-11,Dawood,,en,184.148.255.247,linda.slotzberg@sympatico.ca,13121611,000000119643166,5,3,"Do not have the reason why this happen, why I could not get in to my computer. and do not know for how long this is fixed???",4
244980,04-SEP-11,03-SEP-11,Karla,,en,70.31.36.245,bone.sam@sympatico.ca,13117847,000000119637725,4,3,"Karla did the right thing ---- explained that the issue was between Sympatico and Amazon. The ""picture problem"" on emails is being looked into.
 I anticipate that the problem will be resolved.  ",5
244981,04-SEP-11,03-SEP-11,Adnan,,en,67.70.160.25,fcalver@sympatico.ca,13119439,000000119641609,3,2,,4
244982,04-SEP-11,03-SEP-11,Ali,,en,184.147.215.54,brad.obrien@sympatico.ca,13117887,000000119629499,1,2,"Stop outsourcing call centers that pass you around and around in an endless circle of let me get the right person on the phone for you!  Try getting back in the business of Customer Service instead of chasing profits at the expense of the people that actually make your paycheck; THE CUSTOMER.  Bell has been around for 125 years and has never SUCKED as bad as it does now.  I will be changing providers when I move in 60 days.  What is the point of this survey anyway?  It will change nothing at Bell because all the CEO cares about is profit. Don't waste my time by sending me this useless survey.",1
244983,04-SEP-11,03-SEP-11,Paul,,en,76.71.158.135,conniecote@sympatico.ca,13118473,000000119641207,5,5,"nothing Paul my service associate was professional, polite, fast and extremely helpful. We even had a personable conversation about his location and my locations events and attractions.",5
244984,04-SEP-11,03-SEP-11,Patricia,,en,70.27.103.227,donburnhaem@sympatico.ca,13119015,000000119639790,5,5,"I can not think of any ""one thing"" Patricia could have done better. She not only had to resolve the tech issue, she had to figure and articulate with our confusion first. We strongly thank her.",4
244985,04-SEP-11,03-SEP-11,Jacqueline,,en,174.92.66.216,robertec@bell.net,13123843,000000119641136,5,3,"The technician who spoke with me was pleasant and knowledgeable. He also did a good job and was considerate and polite. He suggested that the Modem was at issue and that a technician would attend to my appartment on Monday. The modem had not worked twice during the day. However, later in the evening it was working again. This morning it was working also....not sure what is happening.
",5
244986,04-SEP-11,03-SEP-11,Kevin,,en,76.65.24.73,rustyog@sympatico.ca,13124039,000000119632478,5,5,Nil,5
244987,04-SEP-11,03-SEP-11,Stephen,,en,174.91.245.224,jl.rochon@sympatico.ca,13120741,000000119640946,4,4,"This is the first time I don't have anything to add 
",3
244988,04-SEP-11,03-SEP-11,Veerapuram,,en,65.95.91.79,jfairbridge@sympatico.ca,13120659,000000119635575,4,2,Support Firefox or other such software for Bell mail,3
244989,04-SEP-11,03-SEP-11,Jean-Philippe,,fr,174.91.16.194,uychampagne@sympatico.ca,13125073,000000119641554,5,4,,5
244990,04-SEP-11,03-SEP-11,Haykel,,fr,174.91.16.194,uychampagne@sympatico.ca,13125075,000000119640112,5,4,,5
244991,04-SEP-11,03-SEP-11,Guy,,fr,50.100.112.178,pierrette_h@sympatico.ca,13123371,000000119636635,5,5,,5
244992,04-SEP-11,03-SEP-11,Jayaraman,,en,70.31.39.161,smokepole@sympatico.ca,13124469,000000119634036,4,4,,3
244993,04-SEP-11,02-SEP-11,Amir,,fr,174.93.170.53,j-g.cadotte@sympatico.ca,13097965,000000119619201,3,3,,5
244994,04-SEP-11,31-AUG-11,Sabrine,,fr,67.68.83.8,julienrichard@sympatico.ca,13079083,000000119550316,4,4,,5
244995,04-SEP-11,03-SEP-11,Omar,,en,64.231.144.188,eltahry@sympatico.ca,13119267,000000119638774,5,5,,5
244996,04-SEP-11,03-SEP-11,Krutthiga,,en,174.92.68.199,jasonouellette@sympatico.ca,13120499,000000119637094,1,1,tell me why i cant do multiple tasks with my wi-fi,1
244997,04-SEP-11,03-SEP-11,Paul,,en,117.213.90.238,pkirkaldy@sympatico.ca,13123397,000000119627684,5,5,excellent service,5
244998,04-SEP-11,25-AUG-11,Cedric,,fr,70.50.124.16,vaillancourtg@bell.net,13022727,000000119426628,5,5,"Posséder plus  de documentation technique avant qu'on vous téléphone pour se connecter à internet. Ceux qui nous répondent chez Bell , s'imaginent qu'on connait bien le domaine  et qu'on est très informé  sur les connections internet.",5
244999,04-SEP-11,03-SEP-11,Pavan,,en,174.95.203.112,lconroy@sympatico.ca,13121475,000000119640675,4,4,"My problem was my e-mail, not internet, so I contacted Bell again and they resolved my issues very promptly.  I contacted technical support in internet originally in error and do apologize.  Thank you. Lila Conroy",5
244826,03-SEP-11,01-SEP-11,Praveen,,en,70.54.81.164,millsk@sympatico.ca,13102655,000000119587561,1,1,"It is not Praveen's fault.  I have had weak connectivity for several years.If you keep records you will know I have had lots of trouble. My modem is faulty(speedstream 52oo)or my phone line is compromised. I shut down at least 3 times a week to re-set my modem and server. Most times that works. I talk to friends and they left Bell for poor service,people with Cogeco or WTS do not have a lot of problems. One person with Toronto experience said they had a new line installed. This time I started to have e-mail problems on Tues 30th by Wed 31st I was down and for several days prior my Ipad was not performing. I pushed the re-set button on my D-Link router and lost my internet name and security and was unable to re set. I am now connected to my neighbors router. My desktop is back on because a good friend did repairs. My days with Bell are limited as I am going to talk to Cogeco next week. I have been a loyal customer,payed my bills etc. You have lost me.    Kevin Mills",1
244827,03-SEP-11,02-SEP-11,Sulochana,,fr,70.53.20.64,maggio.m@sympatico.ca,13101459,000000119600725,4,5,,5
244828,03-SEP-11,01-SEP-11,Sam,,en,69.157.72.205,mckayradar@sympatico.ca,13102229,000000119598519,5,5,,3
244829,03-SEP-11,01-SEP-11,Ridha,,fr,70.26.251.121,lafrance.gaetane@bell.net,13100303,000000119590794,5,5,,5
244830,03-SEP-11,01-SEP-11,Joan,,en,70.28.54.79,91178@sympatico.ca,13089977,000000119591830,3,2,,3
244831,03-SEP-11,21-AUG-11,Yousri,,fr,70.55.163.160,med.boulifa@sympatico.ca,12969989,000000119317930,5,5,"Le Monsieur qui m'a répondu (Yousri) était d'un professionnalisme hors pair. Avec ce genre de compétence, rien ne pourrait être ajouté pour atteindre la perfection. Bravo!",5
244832,03-SEP-11,02-SEP-11,Gabin,,en,70.29.232.215,peterouimet@sympatico.ca,13104321,000000119619953,5,4,"this was my second call for the same problem, the first tech was suppose to come Thursday night I waited to 9 P.M. then called your service line and what they told me was that he had come and nobody was home on his report, not true, he lied, I wasted my time.",2
244833,03-SEP-11,02-SEP-11,David,,en,174.89.39.253,chris.fischer@sympatico.ca,13093365,000000119613116,5,4,shorter wait time,4
244834,03-SEP-11,02-SEP-11,Hugo,,en,184.147.176.86,erobertson1@sympatico.ca,13095693,000000119614873,5,5,A quicker method of contacting an online technician. Explaining direct to a Technician is a lot better than listening to a darned ROBOT. I would not mind waiting in line to speak direct explaining my problem. To me that is good PR.,5
244835,03-SEP-11,01-SEP-11,Jean Paul,,fr,184.144.179.185,gcourteau@sympatico.ca,13096521,000000119587865,4,4,"M'appeler pour: a) m'aviser de l'annulation de mon rendez-vous du 30 août 2011 en avant-midi avec le technicien et b) me donner un autre rendez-vous en me mentionnant que vous étiez désolés des inconvénients que cela a pu me causer. 

S.V.P. Mettez le client au centre de vos préoccupations. Un client satisfait peut vous en apporter bien d'autres.

Le 31 août en après-midi, c'est moi qui a dû appeler pour signaler que le technicien n'était pas venu le 30 août et je n'étais pas contente d'avoir poiroté dans la maison à l'attendre pour rien. C'est à ce moment que j'ai appelé au 310-7873 et j'ai parlé à quelqu'un aux Indes qui m'a mis en communication avec quelqu'un au Canada (ce doit être Jean Paul). Je lui ai dit que j'étais à la maison Jeudi, le 1er Septembre 2011 et il s'est arrangé pour qu'un technicien vienne le 1er Septembre. J'étais bien contente que le technicien vienne. Aussi, ce technicien (ID 99852) a été très efficace et extrêmement compétent! Je l'ai bien aimé. Quand il est parti tout avait été bien fait et fonctionnait bien. Chapeau à ce technicien!",5
244836,03-SEP-11,02-SEP-11,Duncan,,en,174.95.30.220,lorna.sunny@sympatico.ca,13101009,000000119612958,4,4,,5
244837,03-SEP-11,02-SEP-11,Ruben,,en,67.68.42.213,ngjenni@sympatico.ca,13103535,000000119604290,3,4,,1
244838,03-SEP-11,02-SEP-11,Sulochana,,en,76.70.111.100,HARRISONheather@sympatico.ca,13090127,000000119602703,3,2,The initial call was answered by the call centre what sounded like someone from India. Unfortunately she tried her best but her accent was so heavy it was difficult to understand. The call was transferred to an English speaking person and she tried hard to find the solution. At the end a technician had to come in (in a very timely matter)and after investigation of all the phone jacks the problem was found and corrected. He was very efficient and courteous. The only problem was the use of the call centre with the heavy accent.,5
244839,03-SEP-11,02-SEP-11,Abir,,fr,70.48.226.207,yvonetlorr@bell.net,13109253,000000119603490,5,5,"La première démarche à faire serait de confirmer le bon fonctionnement du réseau jusqu'à la maison. Cela m'aurait éviter
une perte de 5 jours d'internet et de courriel. ",5
244840,03-SEP-11,01-SEP-11,Mike,,en,70.53.59.201,wayneandsonya@sympatico.ca,13108741,000000119588709,5,4,,4
244841,03-SEP-11,02-SEP-11,Martin,,en,74.14.202.226,ezdb@bell.net,13095781,000000119617837,1,1,advise on bell.ca that your billing and usage has been down for days instead of letting people think that its a problem on their end... Martin was fine its Bells policy and procedure that sucks...,1
244842,03-SEP-11,31-AUG-11,Tyler,,en,70.27.57.125,john_viola@sympatico.ca,13078715,000000119572403,4,4,,4
244843,03-SEP-11,01-SEP-11,Carlton,,en,70.53.59.201,wayneandsonya@sympatico.ca,13108739,000000119588617,3,3,"Been without internet
For2 weeks and counting due to power cord for modem not being shipped previously.
This one had better be here soon
",3
244844,03-SEP-11,01-SEP-11,Atoiya,,en,174.95.139.131,howiecan@bell.net,13077279,000000119578880,3,4,I'm on your bundle shouldn't have to keep renewing it.,4
244845,03-SEP-11,01-SEP-11,Fatma,,fr,76.69.232.207,frederic.salottolo@sympatico.ca,13096223,000000119586593,2,2,entraîner des agents pour être capable de résoudre en même temps la téléphonie et internet. Ou tout les service en même temps au lieu de butiner d'une personne à une autre et ré expliquer notre problème comme 10 fois.,3
244846,03-SEP-11,30-AUG-11,Kurt,,en,70.27.21.126,iunger@sympatico.ca,13061619,000000119521928,4,5,,4
244847,03-SEP-11,02-SEP-11,Andre,,fr,174.94.80.101,gianpietro@bell.net,13111841,000000119624072,3,,,3
244848,03-SEP-11,02-SEP-11,Paul,,en,74.14.57.124,barrynmary@sympatico.ca,13110165,000000119624011,5,5,Nothing,5
244849,03-SEP-11,03-AUG-11,Shoab,,en,74.15.21.96,marybethdarlington@sympatico.ca,12795653,000000118929544,4,4,"Because I do not have enough experience on the computer,it is hard for me to understand the computer language.  I need to take some lessons.
I am also hard of hearing which makes it difficult for me to understand some of your technicians.  He also informed me that I should contact Bell Manufacturing as I would qualify for a new computer.  This I do not totally understand but I will contact Bell and find out more about what he was trying to tell me.  Thanks for your support",5
244850,03-SEP-11,29-JUL-11,Irshad,,en,65.94.99.101,fanning1@sympatico.ca,12742963,000000118816718,5,5,nothing,5
245181,04-SEP-11,03-SEP-11,Gavin,,en,65.93.98.27,brian.riddell@sympatico.ca,13117915,000000119640115,5,5,,5
245182,04-SEP-11,01-SEP-11,Melvin,,en,174.89.112.46,jhuffman1@sympatico.ca,13098765,000000119599308,4,5,,4
245183,04-SEP-11,01-SEP-11,Adarsh,,en,70.27.1.50,boudon@sympatico.ca,13072107,000000119579297,5,5,Totally satisfied so the above question is not even applicable.,5
245184,04-SEP-11,02-SEP-11,Zy,,en,70.49.74.2,pawel.roman@sympatico.ca,13114637,000000119623900,1,1,"I was not provide with info on my inquiries, not offered any options either",1
245185,04-SEP-11,02-SEP-11,Abdallah,,en,174.93.170.229,john.fougere@sympatico.ca,13112729,000000119626935,3,1,connect me to my internet,2
245186,04-SEP-11,03-SEP-11,Michelle,,en,184.147.55.10,lorenzo.simon@sympatico.ca,13121697,000000119638443,5,5,nothing,5
245187,04-SEP-11,03-SEP-11,Chuck,,en,70.48.208.89,hermien@sympatico.ca,13120091,000000119628054,4,4,"You could have given me the service when I asked for it... I called to book for August 25th in June, I had to remind them July 13th, they then wrongly arrived to install JULY 13th, and then forgot (the customer representative's word) to activate when August 25th came, only to inform me it would only be done the next week, since they don't work on weekends.  It was critical that I communicate that weekend, yet I had to go to a friend's house to do so.  After that, to top it all, I had to found out that I was in fact billed for the period of July 25th to August 24th, even if I didn't own the property yet, and did not ask for the service for that period.",3
245188,04-SEP-11,03-SEP-11,Shalini,,en,174.95.109.10,famoustek@sympatico.ca,13119425,000000119630903,5,5,"Your Rep Shalini executed his duties with professionalism,my computer is now operating normally. Thanks, Derek.",5
245189,04-SEP-11,16-AUG-11,Kristen,,en,64.228.68.111,spycilady9@sympatico.ca,12923127,000000119218291,2,4,It took way too long to find out that the problem was not the router but crossed lines. I had no service for 6 days. The tech on the last day had everything back in less an an hour.,3
245190,04-SEP-11,03-SEP-11,Alexandra,,en,64.231.93.228,hirtlec_d@sympatico.ca,13120115,000000119640391,1,2,Follow through on the offer presented,1
245191,04-SEP-11,02-SEP-11,Elmer,,en,70.24.18.15,fred.martell@sympatico.ca,13096211,000000119616462,4,3,restore Windows Live Mail,4
245192,04-SEP-11,04-SEP-11,Revathi,,en,76.71.155.199,dlu@sympatico.ca,13118979,000000119643138,5,5,,5
245193,04-SEP-11,03-SEP-11,Donald,,en,174.88.202.135,simtecpc@sympatico.ca,13124425,000000119627982,5,5,,5
245194,04-SEP-11,28-AUG-11,Susy,,en,65.92.66.21,madsue@sympatico.ca,13044839,000000119486872,5,5,"Nothing, great service delivered courtiosly and expeditiosly",4
245195,04-SEP-11,03-SEP-11,Mallika,,en,65.93.89.137,pjjd01@sympatico.ca,13123385,000000119640010,5,5,,5
245196,04-SEP-11,31-AUG-11,Aleem,,en,70.27.38.138,dianevaliquette@bell.net,13074483,000000119571728,5,4,,4
245197,04-SEP-11,03-SEP-11,Paula,,en,70.31.57.137,maehill@sympatico.ca,13121911,000000119631030,1,1,"My son and daughter in law worked to reslove the problem.  It is disgusting service.you overbook, tell people a certain time and not even close, leave me with no audio and then humour me when I call - disgustng.  I should get a month free for the horrible Sat experience",1
245198,04-SEP-11,02-SEP-11,Antony,,en,174.93.41.59,acresswell-jones@sympatico.ca,13090625,000000119618185,1,1,Employ customer service reps who actually know what they are doing.,1
245199,04-SEP-11,02-SEP-11,Daniel,,en,70.49.83.48,marty.granner@sympatico.ca,13113801,000000119626926,3,3,"It wasn't the CCE's fault, but when you have an outage, maybe Bell can have a method of notifying the client when the service is restored, possibly by sending a cell phone text. Your CCE's only suggestion was for me to keep trying every hour to see if my internet service is restored, which is obviously a major inconvenience.",3
245200,04-SEP-11,04-AUG-11,Edwin,,en,70.26.158.3,rlwright1@sympatico.ca,12809897,000000118943142,1,1,"Do what you promise
",1
245201,04-SEP-11,01-SEP-11,Diana,,en,70.54.90.67,render3dsw@sympatico.ca,13105195,000000119588794,5,5,,5
245202,04-SEP-11,03-SEP-11,Jayaraman,,fr,70.53.205.109,rnadile@sympatico.ca,13123791,000000119634355,5,4,,5
245203,04-SEP-11,03-SEP-11,Manonmani,,en,70.51.222.152,ggpick@sympatico.ca,13119781,000000119629646,4,4,,3
245204,04-SEP-11,03-SEP-11,Asiya,,en,174.89.101.99,formajj@sympatico.ca,13119517,000000119635655,5,5,,5
245205,04-SEP-11,02-SEP-11,Jose,,en,174.91.134.27,jycamiller@sympatico.ca,13099587,000000119611923,4,5,,4
245206,04-SEP-11,02-SEP-11,Bryan,,en,69.158.119.44,rbjohnston1@sympatico.ca,13105033,000000119604819,5,5,None. Tech support guy was very effective.,4
245207,04-SEP-11,03-SEP-11,Hussain,,en,184.144.23.12,jschaefer@sympatico.ca,13120975,000000119642170,,1,"you need to check your date,time and person that i was speaking with....none of the information that you have provided is accurate,so how can i give you an honest opinion???",
245208,04-SEP-11,31-AUG-11,Zishan,,en,64.231.221.64,shanmuganathan_1@sympatico.ca,13087063,000000119565086,4,5,Tech staff should know many of your customers have iMacs and that should be the first question asked.,4
245209,04-SEP-11,02-SEP-11,Ron,,en,70.29.63.105,rockshoppe@sympatico.ca,13105645,000000119612917,5,3,,4
245210,04-SEP-11,01-SEP-11,Ines,,fr,67.70.107.229,olefai@sympatico.ca,13103787,000000119588058,3,4,Avoir des techniciens un peu plus expérimentés car le technicien de samedi soir a rien fait et un deuxième est venu dimanche après-midi ( Nicolas Boulanger) qui a fait le travail  et j'étais connecté.,3
245211,04-SEP-11,17-AUG-11,John,,en,76.69.9.194,vaboud@sympatico.ca,12935965,000000119233903,4,4,Not have made the mistake in my bill in the first place. Someone cancelled my intrnet and charged me $100.00 plus tax for cancelling. This is not the first time mistakes have been made.,2
245212,04-SEP-11,02-SEP-11,Jeremy,,en,174.95.215.249,don.macarthur@sympatico.ca,13094998,000000119614056,4,2,measure my brodband use accurately,2
245213,04-SEP-11,02-SEP-11,Audiel,,en,65.92.52.76,jaebet@sympatico.ca,13098165,000000119614343,2,1,"After more than an hour on the phone with three different people , more could have been done to resolve my problem.",2
245214,04-SEP-11,01-SEP-11,Mehdi,,fr,50.100.111.175,rosshunter@sympatico.ca,13105815,000000119593634,4,2,,5
245215,04-SEP-11,03-SEP-11,Pamela,,en,65.92.52.181,altima2@sympatico.ca,13117237,000000119634816,4,5,,5
245216,04-SEP-11,02-SEP-11,Eya,,fr,70.49.63.147,raycharlebois@bell.net,13104981,000000119616249,2,2,"Vérifier toutes les étapes d'installation du nouveau modem.Cela a pris plus de temps car l'activation ne fonctionnait pas. Quand Internet à fonctionné, on ne `m'a pas fait repartir l'ordinateur. après l'appel, j'ai fermé et reparti l'ordinateur. surprise! Message:GfxUi a cessé de fonctionner. J'ai accès à Internet mais mon imprimante ne fonctionne plus.pas de connexion.Habituellement, j'ai un meilleur service de dépanage.  ",3
245217,04-SEP-11,06-AUG-11,Matthew,,en,70.29.112.96,philly.2@sympatico.ca,12828249,000000118988906,5,5,N / A,5
245218,04-SEP-11,30-AUG-11,Orlando,,en,174.91.115.154,annalenuik.friend@bell.net,13057095,000000119542907,5,4,"4/09/11 AT 4:39pm
You have done well. 
annalenuik.friend@bell.net",5
245219,04-SEP-11,03-SEP-11,Grant,,en,184.147.0.55,chariburn@sympatico.ca,13118229,000000119641050,1,1,,1
245220,04-SEP-11,01-SEP-11,Ajay,,en,184.151.127.185,peter.rowan@sympatico.ca,13114693,000000119585760,5,5,na,5
245221,04-SEP-11,02-SEP-11,Indhu,,en,74.14.127.199,sarthurs5@sympatico.ca,13106389,000000119604797,1,1,Have someone who could understand what I was saying and find ways to be helpful.  She met neither criteria.,2
245222,04-SEP-11,03-SEP-11,Andy,,en,67.68.0.40,daisy4est@sympatico.ca,13118589,000000119635341,5,5,,5
245223,04-SEP-11,26-AUG-11,Mustapha,,fr,174.93.243.212,lucie.roy@bell.net,13028564,000000119444265,5,5,Rien,5
245224,04-SEP-11,03-SEP-11,Noureddine,,fr,184.145.157.135,andre-martin@sympatico.ca,13117305,000000119640492,2,,"Repérer le vrai bobo de ma connexion à votre réseau. Je me suis aperçu, après coup et tout-à-fait par hasard, que quelqu'un ( pas moi, mais qui? ) avait faitt une erreur en entrant blhvpx37, dans mon code d'utilisateur, au lieu de b1hvpx37... Vous voyez: avec le présent alphabet, le un et le ""l"" sont pratiquement semblables. Vous devriez tout simplement éviter d'utiliser l'un ou l'autre de ces signes... Évidemment, il est un peu tard pour y penser! Ce n'est pas mon problème, mais le vôtre. Heureusement que je me suis finalement aperçu, après des heures de ""taponnage"" infructueux, que le code d'utilisateur qui apparaissait à mon écran (déjà inscrit et entouré d'un rectangle bleu pâle) contenait une erreur de ce type. C'est essentiellement en tentant de refaire ma connexion à votre compte que je m'en suis rendu compte. Après vérification, les renseignements qui m'ont été transmis, récemment, lorsqu'on m'a expédié un modem de remplacement, étaient corrects. Ils contenaient bien le ""un"", et non le ""l"", tout comme il est inscrit sur le petit carré de carton initial, qui m'avait été remis au début de mon contrat avec BELL... Qui a fait l'erreur? Celui qui est passé chez moi, pour m'aider à me dépanner, ou quelqu'un d'autre?... En tout cas, maintenant ça marche (pour combien de temps?). Mais il reste qu'un ""l"" et un ""un"" se ressemblent trop pour être utilisés dans un tel code. Les claviers ne sont pas tous semblables, en plus. Salut.  ",3
245225,04-SEP-11,03-SEP-11,Sabha,,en,65.93.96.12,paul.kreutzwiser@sympatico.ca,13123244,000000119642391,1,2,"the representative did not seem to understand me, she was speaking in broken english and did not even understand what I was saying when I asnwered her question to what my name was.  She asked me the same questions multiple time, not understanding my answers.  I tried using different words to say the same thing but she still struggled.  She also put me on hold to forward to me to a second level tech to get help, I waited for several minutes listening to dead air before I eventually hung up.  She called back (late at night with my kids sleeping) saying the line got disconnected and that all the techs were busy and someone would call me.  No one has called yet. ",2
245226,04-SEP-11,03-SEP-11,Andre,,en,70.50.57.221,robertbhatty@sympatico.ca,13123837,000000119641652,5,5,in this interaction I cannot think of what could have been done better to improve my recent experience.  I have had my bell account since I immigrated to Canada in Oct1995 and know from experience of family and friends (with other companies) that no other telecom can provide a better overall service than Bell,5
245227,04-SEP-11,03-SEP-11,Emmanuel,,en,70.24.207.108,martcarv@sympatico.ca,13122127,000000119639722,3,2,"to save time, suggest sending a tech",4
245228,04-SEP-11,01-SEP-11,Andrea,,en,74.14.19.200,tony.bucci@sympatico.ca,13108061,000000119597040,5,5,,5
245229,04-SEP-11,02-SEP-11,Edwin,,en,67.71.67.189,jillfoster@sympatico.ca,13112597,000000119618031,3,3,"We have had trouble with the computer since we have had the performance package.
Today Sunday Sept.4th we could not access the internet on two laptops we were using.
We never had trouble with this before this performance package.",2
245230,04-SEP-11,31-AUG-11,Juliio,,en,76.67.115.97,palayo@sympatico.ca,13084365,000000119559663,5,5,Bell should have done a better job the first time the splitter for the internet was installed.,4
245231,04-SEP-11,01-SEP-11,Georges,,fr,74.15.156.21,glatulipe@sympatico.ca,13076533,000000119574985,5,2,Me rassurer sur la date que mon service de télé Fibe sera en vigueur dans la région de Québec.,5
245232,04-SEP-11,02-SEP-11,Mohamed,,fr,76.67.163.172,ronaldgallant@sympatico.ca,13115255,000000119625444,4,1,"de faire un reset du modem, ce c'est que j'ai fait pour résoudre mon problème",4
245233,04-SEP-11,25-AUG-11,Ines,,fr,70.52.63.139,carole.dandurand@bell.net,13013133,000000119418510,5,5,rien tout était parfait!,5
245234,04-SEP-11,09-JAN-09,Joss,,en,99.228.156.34,KINGSLEY_5@sympatico.ca,5237284,000000095150931,4,4,No comment.,4
245235,04-SEP-11,03-SEP-11,Adel,,fr,70.24.196.56,saya3@sympatico.ca,13124223,000000119635040,4,4,Ne pas punir vos clients qui sont avec vous depuis 28 ans de fidelites.Les respecter quand il vous dit que le    retard dans leurs salaire. Merci Mme Andree Girard,5
245236,04-SEP-11,03-SEP-11,Rudys,,en,174.91.46.83,psedgwick7@sympatico.ca,13123459,000000119635285,5,5,i HAVE ALREADY SPOKEN ON THE TELEPHONE RE THIS SURVEY- DO NOT OVER DO THIS,4
245237,04-SEP-11,03-SEP-11,Dilip,,en,76.71.155.199,dlu@sympatico.ca,13118977,000000119642846,5,5,,5
245238,04-SEP-11,31-AUG-11,Maria,,en,76.64.136.26,jmiller007@sympatico.ca,13112677,000000119572104,5,5,,5
245239,04-SEP-11,03-SEP-11,Jason,,en,65.95.88.64,lnieprice@sympatico.ca,13121667,000000119640755,5,5,,5
245240,04-SEP-11,02-SEP-11,Achref,,fr,184.148.249.209,h_beauchemin@sympatico.ca,13112011,000000119624518,4,2,Mon problème concernait un autre domaine non applicable chez vous,4
245241,04-SEP-11,03-SEP-11,Ricardo,,en,70.27.205.163,thegreeleys@bell.net,13124853,000000119627954,1,1,"In light of the fact of Ricardo's rudeness, I had to request to speak with his supervisor.  In the middle of my conversation with his supervisor the call was 'dropped'.  How convenient.  Also, I was NOT advised the SIM card for my IPad would EXPIRE if not topped up within 120 days.. Now, instead of being able to use my IPad on my long weekend, I ended up frustrated, shaking my head wondering why on earth I choose Bell.",2
245242,04-SEP-11,03-SEP-11,Ali,,en,69.158.82.149,heatherwhite4@sympatico.ca,13120073,000000119635763,3,3,"It is difficult to understand when the speaker has a strong accent.  Often the quality of the line could be improved, which makes the problem worse.",3
245243,04-SEP-11,28-AUG-11,Manel,,fr,76.65.168.39,drouin1@bell.net,13043083,000000119480419,5,5,Ce fut long avant d'obtenir le préposé.,4
245244,04-SEP-11,03-SEP-11,Cesar,,en,67.71.82.245,meyerhprj@sympatico.ca,13122357,000000119636478,5,4,"JUst keep up the good work, thanks for having patience with an old lady.  Thanks bell",5
245245,04-SEP-11,03-SEP-11,Armando,,en,70.48.161.210,l_ltanguay@sympatico.ca,13121371,000000119641181,5,5,Steve was perfect.  All you could ask for in a technician.  ,4
245246,04-SEP-11,03-SEP-11,Matthew,,fr,69.156.65.205,francinecotega@bell.net,13119549,000000119642496,5,3,"mon compte se bloque encore lorsque je fait mon nouveau mot de passe ,je reclic et j'ai acces de nouveau a mon conpte ,je dois faire ca a chaque fois",4
245247,04-SEP-11,01-SEP-11,James,,en,74.198.164.178,gginmont@sympatico.ca,13111825,000000119580574,1,1,Actually send a service tech for my appointment instead of letting me sit at home waiting for nothing,1
245248,04-SEP-11,30-AUG-11,Mark,,en,174.94.42.99,andy1952@sympatico.ca,13057033,000000119544954,5,5,shown more enthusiasm,4
245249,04-SEP-11,03-SEP-11,Karim,,fr,174.92.173.8,jacques.gregoire@sympatico.ca,13120391,000000119635107,1,1,"J'ai dû recommuniquer dimanche le 4. 
Bell offre un VRAI service pourri.",1
245250,04-SEP-11,03-SEP-11,Alejandro,,en,64.231.164.80,willowpillow@sympatico.ca,13125317,000000119631916,4,4,,5
245251,04-SEP-11,03-SEP-11,Stephane,,fr,67.70.103.132,jacques.ethier009@sympatico.ca,13120389,000000119628811,5,5,,5
245252,04-SEP-11,31-AUG-11,Teri,,en,174.91.5.109,tinj@sympatico.ca,13088511,000000119568330,5,1,"I am sick of service fee's! I have been with bell my whole life. I now have 3 cell phones, my home phone and internet. I have been paying every month for my internet box and my now to change the internet service that is now out dated I have to pay a service charge. I have just added another cell phone and have paid two more service charges. ENOUGH IS ENOUGH I am checking out other providers to see what kind of rate we can get. ",
245253,04-SEP-11,01-SEP-11,Kumar,,en,70.48.167.98,helen.mills084@sympatico.ca,13097469,000000119597794,5,5,,5
245254,04-SEP-11,02-SEP-11,Antony,,en,174.93.170.241,flee91@bell.net,13096051,000000119619348,1,1,"Someone that spoke actual english would have been appreciated, and the fact that they said they would call back and we are still waiting for the return phone call.",1
245255,04-SEP-11,31-AUG-11,Srinivasan,,en,65.94.100.238,al.luce@sympatico.ca,13070449,000000119554403,5,5,Nothing,5
245256,04-SEP-11,03-SEP-11,Yathreb,,fr,184.144.239.185,hermithut@sympatico.ca,13120093,000000119631710,5,5,"un peu desagreable d entendre comme bruit de fond une autre ""agente'
",5
245257,04-SEP-11,01-SEP-11,Ajay,,en,184.144.37.138,tk3@sympatico.ca,13107979,000000119595881,1,1,"probelm could not be resolved, I was told a supervisor would call me back in 10 min no one called me back I had to call back.
As well, you need to hire people in your call center that can speak proper English",2
245258,04-SEP-11,01-SEP-11,Erick,,en,184.144.37.138,tk3@sympatico.ca,13107981,000000119597145,1,1,"I was told the problem was with my outside line, I had no internet for 48 hours as I had to wait for service to my home. Service man came and told me nothing was wrong with my outside line, he called call center and problem was repaired by changing my password. ",1
245259,04-SEP-11,02-SEP-11,Cintia,,en,184.145.91.173,claudette.rafael@sympatico.ca,13110755,000000119625247,5,5,,4
245260,04-SEP-11,24-AUG-11,Pau,,en,76.67.4.51,lbmarsura@bell.net,13005851,000000119400393,3,3,My whole experience with Bell has been a nightmare. The first person I spoke with was a man named Marcel. He spent a good deal of time with me setting up my request for an internet and telephone bundle. He gave me a time when I could expect the technician to come to my home. The next day the modem was delivered and we expected the technician. No one came and no phone call came. I called the next day and was told that the order had been cancelled. A couple days later a young man appeared to hook up the wires       on our computer. It provided internet access but no e-mail. I had to call my computer service to setup my e-mail with Bell. This cost to me was 85.00. The time and frustration dealing with your company has taken a toll on my blood pressure. With Pau I asked to speak with a supervisor and was told that it was not possible. I don't know how you can stay in business with such lack of communication between your departments. No one seems to know what is going on.  ,1
245261,04-SEP-11,02-SEP-11,Chad,,en,70.26.12.170,janet.laframboise@sympatico.ca,13112415,000000119622563,5,5,nothing,5
245262,04-SEP-11,30-AUG-11,Vincent,,en,184.146.116.82,billmccully@bell.net,13057809,000000119523500,5,5,,5
245263,04-SEP-11,03-SEP-11,Mohammed,,en,184.148.179.176,ross.douglas@sympatico.ca,13123959,000000119630956,5,5,,5
245264,04-SEP-11,18-AUG-11,Lilian,,en,76.67.121.12,sashaandlexi@bell.net,12946803,000000119258325,2,,fix the problem,2
245265,04-SEP-11,03-SEP-11,Syed Mustafa,,en,70.27.49.202,boona1@sympatico.ca,13117859,000000119641482,5,5,Ican't think of anything I was very satisfied witht he service,5
245266,04-SEP-11,03-SEP-11,Natalia,,en,174.89.101.99,formajj@sympatico.ca,13119515,000000119633690,5,5,,5
245267,04-SEP-11,01-SEP-11,Xiomara,,en,174.91.134.27,jycamiller@sympatico.ca,13099589,000000119586444,2,1,"Put a report in because my internet was not working. I was told to wait until midnight and it would OK. I knew it wouldn't be and had to wait till Saturday to get if fixed, when it would have been easier to arrange access on Friday for the technician.",3
245268,04-SEP-11,01-SEP-11,Martine,,en,76.71.34.158,craig_ian_w@sympatico.ca,13093871,000000119588684,5,5,,5
245269,04-SEP-11,02-SEP-11,Michael,,en,76.71.34.158,craig_ian_w@sympatico.ca,13093873,000000119608624,5,5,Rep was great - and got job done easily and quickly by taking control of my PC ,5
245270,04-SEP-11,03-SEP-11,Houcem,,en,69.158.70.238,gilles.bouchard8@sympatico.ca,13119801,000000119636898,5,5,Give us better filters so that the sound quality on our phones is better.,5
245271,04-SEP-11,02-SEP-11,Praveen,,en,207.164.79.64,warrenv@sympatico.ca,13116441,000000119624130,1,1,return the calls that I was supposed to get back so that I could at least get started on the problem,1
245272,04-SEP-11,03-SEP-11,Edgar,,en,74.15.90.185,david.ing@sympatico.ca,13118699,000000119636531,3,3,"give me complete confidence that what I ask is what it going to be.
I will know with my next invoice",4
245273,04-SEP-11,02-SEP-11,Vladimir,,fr,74.14.188.241,yug.nitoub@sympatico.ca,13109211,000000119607978,4,4,"Comme tout se fait tellement rapidement, je n'ai pas pensé demander de relier mon unité externe de sauvegarde (Time Capsule sur Mac) au modem Bell. Sans cette connexion, je ne peux pas faire de sauvegarde de mes deux ordinateurs.",4
245274,04-SEP-11,02-SEP-11,Larissa,,en,174.91.11.72,bpowell@sympatico.ca,13092523,000000119609591,5,5,,5
245275,04-SEP-11,01-SEP-11,Sebastian,,en,64.229.175.226,kburr@sympatico.ca,13099835,000000119597229,5,5,I was very pleased with the way my questions were answered.,5
245276,04-SEP-11,01-SEP-11,Bumi,,en,98.124.12.157,lindsey.glanville@sympatico.ca,13100821,000000119592548,2,2,give me correct information in a reasonable amount of time.,1
245277,04-SEP-11,25-AUG-11,Anis,,fr,67.68.192.55,yvoncastonguay@sympatico.ca,13023203,000000119436245,5,5,Difficile de faire mieux,5
245278,04-SEP-11,03-SEP-11,Sofien,,fr,69.157.130.183,leopold.sinclair@sympatico.ca,13121529,000000119636255,4,5,"J'ai été très satisfait du conseiller qui m'a répondu à l4:51.Bravo et félicitation.Par contre j'avais fait un appel vers 12:30 et la conseillière qui m'a répondue a été d'une totale incompétence, n'a jamais été capable de me répondre,et lorsqu'après plus de 2 heures au téléphone à me faire poireauter, je lui ai demandé de parler à son supérieur, elle m'a raccroché au nez ",4
245279,04-SEP-11,30-AUG-11,Denice,,en,70.24.115.241,je.darling@sympatico.ca,13061983,000000119540247,5,4,,3
245280,04-SEP-11,01-SEP-11,Nadim,,fr,174.93.229.245,sylvie.lamarre@sympatico.ca,13116037,000000119584013,1,1,"non seulement le problème n'a pas été résolu...j'ai du réinitialé Windows, faire venir un technicien d'une entreprise privée et payé un prix supplémenaire...la seule chose que j'ai demandé au technicien de Bell était de m'assister dans l'installation de mon nouveau modem....pas sorcier il me semble non ????",1
245281,04-SEP-11,03-SEP-11,Nabil,,fr,67.68.142.149,jobydoo@sympatico.ca,13120803,000000119634981,5,5,rien,5
245282,04-SEP-11,03-SEP-11,Felix,,en,174.93.28.4,jatjet@sympatico.ca,13120509,000000119630054,4,4,Have modem set on correct channel on setup!!,4
245283,04-SEP-11,02-SEP-11,Med Hedi,,en,174.93.166.38,helenaorlando@bell.net,13112109,000000119624809,1,1,"The bell employee/technician could have tried all possibilities before having suggested to reset the modem that we now have to pay someone to reconfigure our network.  Resetting the modem did not fix the problem. We are really upset that we had no consistent internet from 5pm to past midnight.  Since I work from home using the internet and printer at the same time and not having consistent internet from 5pm to past midnight created a huge financial loss and now having to pay someone to reconfigure since you asked us to reset.  I'm paid $12/hour x 6 hours with no proper internet to use equals to $72 of loss and having now to stay up until the early hours of the morning to get my work done is certainly not pleasurable when you have a family to take care of.  I called billing and they just gave me a $5 credit.  That's a joke and more like spitting my face.  Your student or unqualified technicians play around with the board in the box on the street (we saw them there in the morning of that day) without knowing what they are doing and disturbing people's lives and livelyhood and get away with it since you don't pay for the damage and loss it is causing the customers.  But if you had to pay for the customers losses oh how money would talk.  You would make sure you had capable technicians to fix problems without inconveniencing the customer since it would cost the big boss's pocket.  Unfortunately this is the world we live in where me, me, me is first and who cares about others.
It's just nasty...I can't get over getting just $5 dollar credit...for real?   

Helena Riquinha and Orlando Jose Canhoto",2
245284,04-SEP-11,03-SEP-11,Suraj,,en,76.70.84.241,eponiko@sympatico.ca,13119315,000000119641833,5,5,,5
245285,04-SEP-11,26-AUG-11,Faiza,,fr,65.93.124.209,danielrobert@bell.net,13025303,000000119439018,2,3,,3
245286,04-SEP-11,26-AUG-11,Olfa,,fr,65.93.124.209,danielrobert@bell.net,13025305,000000119438449,2,3,,3
245287,04-SEP-11,02-SEP-11,Jose,,en,64.228.157.39,sharon.mcknight@sympatico.ca,13106651,000000119606400,5,5,nothing,5
245288,04-SEP-11,02-SEP-11,Wayne,,en,184.145.77.246,lmsweet@bell.net,13100961,000000119600867,5,5,"I,m quite satisfied with the results and wayne as well.",5
245289,04-SEP-11,02-SEP-11,Antony,,en,70.26.75.49,candspaulsingh@sympatico.ca,13110481,000000119622168,4,3,"instead of having two diffirent (persons) sections dealing with a complain, because you have to explain to the first person, and then go tthrough all the steps of verifiying your information and explaining the problem, then if the cannot resolve the problem, you are then transfer to another department, then you have to explain everything over again and advise them what is happening all over again, and this is time consuming",4
245290,04-SEP-11,03-SEP-11,Suresh kumar,,en,184.148.111.96,a_theriault@sympatico.ca,13116971,000000119642638,5,3,you are very good,5
245291,04-SEP-11,03-SEP-11,Jhon,,en,64.229.13.106,sheilaa7@sympatico.ca,13124371,000000119642453,5,5,Not a thing!  Many thanks.,5
245292,04-SEP-11,03-SEP-11,Drew,,en,70.54.100.245,pka@sympatico.ca,13123395,000000119638791,4,4,,5
245293,04-SEP-11,02-SEP-11,Gregorio,,en,64.229.239.7,gradimir.sandic@sympatico.ca,13096979,000000119608318,5,5,"In one of your stores in London you could keep some of most frequently needed accessories for (emergency/existing customers) replacements (in my case it was 2WIRE router's power supply).
So, you could leave to customer to make decision at urgent needs: a) to go to your store and get needed part, or b) wait for 2 or more days for your shipment. I think that customer will be more satisfied and you will avoid extra costs for mailing. At this time of extremely needed internet connection it is unimaginable to stay disconnected from internet for time long as this long weekend.",5
245294,04-SEP-11,03-SEP-11,Houcem,,en,69.158.70.238,gilles.bouchard8@sympatico.ca,13119803,000000119638328,5,5,Better quality filters on our line!,5
245295,04-SEP-11,03-SEP-11,Diego,,en,174.89.36.248,ronm3@sympatico.ca,13123927,000000119632284,1,1,SOLVE THE PROBLEM,2
245296,04-SEP-11,03-SEP-11,Edwin,,en,76.67.194.172,b_booth@sympatico.ca,13117541,000000119628082,4,4,,5
245297,04-SEP-11,03-SEP-11,Kylie,,en,184.145.72.215,john.buggey@sympatico.ca,13120839,000000119632806,5,5,,5
245298,04-SEP-11,03-SEP-11,Mallika,,en,174.91.14.25,leverton@sympatico.ca,13121544,000000119634883,4,1,"Please inform if visit was made, simply by leaving a card or something. I dont know if repair man came.",3
245299,04-SEP-11,19-AUG-11,Rym,,fr,64.228.79.237,elizabeth.fortin@sympatico.ca,12951487,000000119278893,4,4,C'était ok,5
245300,04-SEP-11,26-AUG-11,Jamila,,fr,65.93.124.209,danielrobert@bell.net,13025307,000000119439249,2,3,,3
245301,04-SEP-11,28-AUG-11,Nebgha,,fr,184.151.127.254,g.hernandez@sympatico.ca,13043383,000000119479341,5,5,,5
245302,04-SEP-11,03-SEP-11,Alonia,,en,70.31.227.111,orris@sympatico.ca,13123091,000000119640434,1,1,Not hang up on me after youve put me on hold for 10 minutes!,1
245303,04-SEP-11,16-AUG-11,David,,en,65.94.0.28,lbarnabe@sympatico.ca,12918331,000000119206444,5,5,It would have been better if I would have had the same result  when I called the first time. It took 3 calls to get the problem resolved ,3
245304,04-SEP-11,03-SEP-11,Manoranjith,,en,184.148.132.139,pguzman@sympatico.ca,13123337,000000119641791,5,5,,5
245305,04-SEP-11,22-AUG-11,Zaccheus,,en,174.91.139.125,jj09@bell.net,12978481,000000119346300,5,4,Had no phone service or internet for a week. The first two attempts to get a service tech out to the house proved very frustrating. After an appointment was finally arranged the problem was resolved.,4
245306,04-SEP-11,03-SEP-11,Edwin,,en,64.229.216.98,ccoderre@sympatico.ca,13118175,000000119633856,3,1,Improve your website. It is not working properly. I tried to set up an on-line profile & link it to my services. I was told it is not working on your end.,
245059,04-SEP-11,03-SEP-11,Sujay,,en,65.95.91.77,derek.dingledine@sympatico.ca,13118837,000000119628155,2,1,I was told that I would be receiving a call to investigate further and still have not received . It is a good thing I have a Rogers Rocket stick to use while I wait for you to resolve,1
245060,04-SEP-11,03-SEP-11,Joyce,,en,174.88.174.195,bryan.shirley@sympatico.ca,13117963,000000119630581,5,5,The representative was knowledgable about what Bell offers and I was completely satisfied with the service I received.,5
245061,04-SEP-11,03-SEP-11,Keith,,en,207.219.69.198,robertspring@bell.net,13123855,000000119639286,5,3,Allow me to pick up a replacement modem at a local store. Waiting from Saturday until Wednesday (at the earliest) for the replacement modem will be a major inconvenience to say the least!,4
245062,04-SEP-11,03-SEP-11,Temsu,,en,64.229.24.100,j.novielli@sympatico.ca,13120355,000000119638594,4,3,"I needed help fixing email problem with my iPad, which was unable to be done",4
245063,04-SEP-11,03-SEP-11,Aquiles,,en,184.145.106.252,maryct@sympatico.ca,13122153,000000119639814,5,5,"To authorize the 3rd phone on the new plan.  Given the upgrade is only 2 months away, and the cost for the new and the old plan are comparable, I couldn't understand why your representative and their supervisor didn't have the authority to do this.  The Refresh option to purchase a phone which would enable our daughter to utilize all the features on the new plan was presented, but my husband and I couldn't justify the expenditure given the timeframe.  If the upgrade was a year away, for example, then yes, that would have been a good option.  In any case, we did move forward with the new plan, even though we did not get the upgrade for our daughter's phone.  A little disappointing.  Perhaps you could relook at this and set a minimum timeline, i.e. if the upgrade is only 1-3 months away, then authorization could happen.  ",5
245064,04-SEP-11,03-SEP-11,Melvin,,en,184.150.81.54,ronald.mcnulty@sympatico.ca,13123915,000000119633910,4,4,,4
245065,04-SEP-11,03-SEP-11,Hector,,en,70.27.26.137,mavoisin@sympatico.ca,13122215,000000119641053,4,4,,4
245066,04-SEP-11,03-SEP-11,Pamela,,en,69.158.181.83,whalenstables@bell.net,13125281,000000119638780,3,2,I'm having trouble setting up my voicemail and cannot resolve it until Tuesday,3
245067,04-SEP-11,03-SEP-11,Lise,,fr,174.89.165.240,pacef@sympatico.ca,13123123,000000119631492,3,4,me dire qu un technicien devrait venir pour faire l instalation du nouveau modem et que je devrais attendre jusqu au 20 septembre.,4
245068,04-SEP-11,03-SEP-11,Veerapuram,,en,174.91.60.81,filman@sympatico.ca,13119469,000000119635087,5,5,,5
245069,03-SEP-11,02-SEP-11,Silvia,,en,69.158.1.20,shcorpion7@sympatico.ca,13106693,000000119608511,5,5,,5
245070,03-SEP-11,01-SEP-11,Hemavathi,,en,70.27.181.177,M1M2@bell.net,13109475,000000119581581,5,5,"Nothing.

Everything was taken care of in a prompt & professional manner.
",5
245071,03-SEP-11,02-SEP-11,Shinoj,,en,174.93.115.251,bmcmullen01@sympatico.ca,13110301,000000119624267,5,5,,5
245072,03-SEP-11,01-SEP-11,Prego Junior,,fr,74.15.149.21,doyon.rene@sympatico.ca,13095111,000000119593236,3,1,"il y a aucune communication entre votre service internet et Bell téléphonie.
Si il y un trouble sur ma ligne de téléphone c'est normal que mon internet fonctionne pas .",3
245073,03-SEP-11,02-SEP-11,Kinnera,,en,70.52.218.118,william.wall@sympatico.ca,13116497,000000119625006,5,5,,4
245074,03-SEP-11,01-SEP-11,Mouna,,en,65.92.26.181,carmela.baratta@sympatico.ca,13093005,000000119590286,5,5,,5
245075,03-SEP-11,02-SEP-11,Ali,,en,184.151.63.135,ruralcrossings@sympatico.ca,13105951,000000119618275,2,3,"Please try to have people that have a
knowledge of the internet and the english language. ",3
245076,03-SEP-11,01-SEP-11,Shashank,,en,74.198.9.145,afshar@sympatico.ca,13109643,000000119583122,1,1,The rep didn't elevate issue. Rep said we will have a tech next day. But no one showed up,2
245077,03-SEP-11,02-SEP-11,Mallika,,en,174.89.193.138,kimsawyer@sympatico.ca,13100031,000000119616011,5,3,,4
245078,03-SEP-11,30-AUG-11,Chris,,en,64.231.167.223,brenda.dill@sympatico.ca,13058057,000000119540026,5,5,"my cell phone turned off at the end of our call ;with me missing the ref. #. I phoned to see what I could do. The second rep. was very rude to me and tried to get me to submit my info. again. KEISHA(the first rep) was great. She phoned my daughter at home and completed the transaction. The second rep. seemed like he was trying to scam me. Keisha was great!...very friendly and helpful....the first rep. before i was transferred was very helpful and polite...Good job!!!The 2 of them should get a raise.!!!!",4
245079,04-SEP-11,30-AUG-11,Omar,,fr,74.14.120.240,lcocotte@sympatico.ca,13063397,000000119524538,5,5,,5
245080,04-SEP-11,31-AUG-11,Latregan,,fr,76.65.82.150,dor411@sympatico.ca,13074759,000000119559567,4,4,J'ignore votre politique en matière de piratage mais je n'ai ps beaucoup apprécié la réponse du premier intervenant a qui j'ai parlé lorsqu'il m'a dit que j'étais responsable des frais d'utilisation de $60.oo alors que mon dossier révèle que depuis que je suis abonnée avec vous je n'ai jamais depassé mon forfait et que de plus je pouvais prouver que durant cette période j'étais en Italie. Par ailleurs le deuxième intervenant M. Natregan m'a accordé un excellent service et je suis confiante que le crédit accordé apparaîtera sur mon prochain compte. J'ose espérer que le piratage qui s'est déroulé du 10 août au 26 août ne me sera pas chrgé sur le prochain compte.,5
245081,04-SEP-11,03-SEP-11,Hela,,fr,70.30.181.238,anicole@sympatico.ca,13117347,000000119627435,5,5,Rien de plus. Hela a été excellente et très professionnelle. ,5
245082,04-SEP-11,03-SEP-11,Juan Carlos,,en,65.94.102.72,jimmy17@sympatico.ca,13120713,000000119640470,4,4,,4
245083,04-SEP-11,01-SEP-11,Mario,,en,76.70.82.86,johnnypettit@bell.net,13099171,000000119587896,5,5,,3
245084,04-SEP-11,03-SEP-11,Mariela,,en,69.157.64.91,sheena_lee@sympatico.ca,13124359,000000119628002,3,5,"Did find the cause of my problem, but in a roundabout way. In hindsight, problem could have been resolved bu asking a simple question first. 
Also agent's speech was hard to understand and had to ask for lots of instructions to be repeated. But we persevered and the solution was found.",4
245085,04-SEP-11,03-SEP-11,Samia,,fr,184.144.137.200,dorilda.robert@sympatico.ca,13119040,000000119634963,5,5,"Nothing, everything is ok.",5
245086,04-SEP-11,03-SEP-11,Milo,,en,70.49.149.170,woloshyn46@sympatico.ca,13125345,000000119632389,3,3,"The customer service is okay, and the technicians that don't actually work for Bell were great.  BUT my opinion of Bell itself is not very high!!  It took a week to get my internet up and running. It's been nothing but headache after headache with Bell, something I don't need when moving into a new house!! I am considering switching to Rogers.",1
245087,04-SEP-11,03-SEP-11,Wafa,,fr,65.94.9.134,francebelanger@bell.net,13119537,000000119630975,4,4,améliorer le temps d'attente avant de parler avec votre représentant.,4
245088,04-SEP-11,19-AUG-11,Walim,,fr,67.68.221.75,val.aidan@sympatico.ca,12958089,000000119285130,3,4,"Moins de temps d'attente (durée de l'appel trop long).
Nécessité de rappeller la semaine suivante (plutôt que d'être recontacté par Bell).
Nécessité d'être transféré à un 2ième conseiller.",4
245089,04-SEP-11,03-SEP-11,Gregorio,,en,65.93.214.8,andoffc@sympatico.ca,13117299,000000119627552,4,4,,5
245090,04-SEP-11,03-SEP-11,Asiya,,en,74.14.36.106,jack.hall@sympatico.ca,13120377,000000119627812,3,4,I felt You could have solved my problem in much less than the time (almost 2 hours) that I spent on the phone with your various agents.,3
245091,04-SEP-11,03-SEP-11,Seshadri,,en,174.91.80.163,JudiLloyd@bell.net,13116831,000000119628717,3,4,Having to explain the problem again when I had a case number to refer to.  It took three technicians to come out to solve the problem which turned out to be a defective DSL port at the distribution point.  The first technician only provided me with a new router and never checked the outside distribution box.,5
245092,04-SEP-11,03-SEP-11,Chae,,en,65.95.131.149,pete.sandy@bell.net,13123311,000000119631373,4,1,"The customer service we received was fine.  However, since Bell does not provide high speed ""in our area"" and has no intention of accommodating our needs, we are looking for another provider.",2
245093,04-SEP-11,03-SEP-11,Shyam,,en,69.157.21.37,oblenes@sympatico.ca,13123057,000000119634048,3,1,,3
245094,04-SEP-11,01-SEP-11,Stanley,,en,70.26.135.199,shateri@sympatico.ca,13115637,000000119583923,2,1,,3
245095,04-SEP-11,02-SEP-11,Neha,,en,174.88.219.87,nlitke@sympatico.ca,13103627,000000119613831,2,2,I spent an hour with customer service (45 minute of that time on my cell phone)I could hardly understand either of the customer service people I spoke with. ,2
245096,04-SEP-11,02-SEP-11,Khan,,en,70.29.19.46,rosalind.hunter@sympatico.ca,13115269,000000119624845,4,4,"Although I was satisfied and my issue was resolved, the customer service representative could have used a different approach in explaining the issue.  I was setting up a wireless printer with a router, and rather than explaining that I do not need a router because my modem is also a router, he initially just said ""why are you using a router?"", as though that would make it clear that I don't need one.  ",4
245097,04-SEP-11,03-SEP-11,Lisa,,en,70.31.38.9,6sandy@sympatico.ca,13116713,000000119628160,4,5,"Suggest how to drop the price I pay for your overpriced internet service.
",3
245098,04-SEP-11,03-SEP-11,Mohammed,,en,174.95.255.250,keshaun@sympatico.ca,13121205,000000119632801,1,1,No one return my call. I would switch internet company if it wasn't for the inconvenience of having to inform all who have my current info. I am paying for high speed and I am not getting anything close to it. Service is terrible!,2
245099,04-SEP-11,01-SEP-11,Vijay,,en,65.95.213.61,kcem@sympatico.ca,13099841,000000119596023,5,4,,5
245100,04-SEP-11,03-SEP-11,Walter,,en,70.26.156.87,jmmadrigal@sympatico.ca,13120769,000000119639965,4,4,Have a CSR from Toronto not fron oversea tha they don't know the area were we are now or I mean the politics condition of the overcast,3
245101,04-SEP-11,03-SEP-11,Mahesh,,en,204.101.237.139,marmon23@sympatico.ca,13122122,000000119639920,4,4,"Good service. Curtious.
One minor point: since the contacts are in India, they should perhaps have some explanation as to what a postsal code is.",4
245102,04-SEP-11,03-SEP-11,Ramy,,fr,67.68.228.149,VINCENT64@sympatico.ca,13116923,000000119633268,4,4,,4
245103,04-SEP-11,03-SEP-11,Amir,,fr,174.91.248.95,avilleneuve002@sympatico.ca,13117505,000000119642299,5,5,Rien de plus. Votre représentant a été d'une extrème gentillesse. J'ai bien apprécié. ,5
245104,04-SEP-11,03-SEP-11,Kevin,,en,70.51.64.243,vish.mimi@sympatico.ca,13125187,000000119630020,5,4,,5
245105,04-SEP-11,01-SEP-11,Julie Anne,,en,70.50.46.92,wileyjc@sympatico.ca,13108847,000000119597669,5,5,,5
245106,04-SEP-11,03-SEP-11,Oscar,,en,70.27.52.179,nkray@bell.net,13122955,000000119628659,5,5,"he was excellent,took his time and explained the technique very well. Wish all the staff were as good as oscar.But I wish Bell people would communicate better with themselves as the original installer was not aware of what he had to do.",4
245107,04-SEP-11,03-SEP-11,Rayonette,,en,70.27.27.119,casco@sympatico.ca,13118143,000000119628555,5,5,,5
245108,04-SEP-11,03-SEP-11,Ruth,,en,67.71.21.75,donnalabelle2@sympatico.ca,13119027,000000119639864,4,5,The only complaint that I have is that it was difficult to understand her sometimes as she had a strong accent. Some things that were said were never understood by me.,5
245109,04-SEP-11,03-SEP-11,Sabrine,,fr,174.88.86.60,pplangevin@sympatico.ca,13123425,000000119632972,5,4,,5
245110,04-SEP-11,29-AUG-11,Roberto,,en,76.70.103.21,bnangel@sympatico.ca,13057883,000000119518449,5,3,,4
245111,04-SEP-11,03-SEP-11,Alicia,,en,76.68.125.2,robert.reedyk2@sympatico.ca,13123829,000000119641175,5,5,,5
245112,04-SEP-11,31-AUG-11,Vijayashanti,,en,70.24.3.67,yvonne.bynoe2@sympatico.ca,13089791,000000119572844,5,5,nothing,5
245113,04-SEP-11,21-AUG-11,Michael,,en,174.95.147.12,tckoch@sympatico.ca,12971635,000000119320844,2,1,"We wanted an agent to recommend a internet package based on our usage pattern.  Did not do that.  Instead recommended a more costly package.

We are now evaluating other internet providers for a low cost solution to meet our needs.",1
245114,04-SEP-11,03-SEP-11,Katherine,,en,174.92.77.237,edward.tm@sympatico.ca,13119217,000000119634262,5,4,,4
245115,04-SEP-11,03-SEP-11,Jaime,,en,69.158.117.24,richard2963@sympatico.ca,13123735,000000119642049,3,2,"could have remotely removed the PC2010 pop up taking over the monitor which i could not remove on programs ""add or remve)click-on. One operator told me to erase McAfee security as he could not do anything until that was done . Ludicrous at best. I have had remote control several times and that removal was never asked for or done.",2
245116,04-SEP-11,02-SEP-11,Heithem,,fr,76.67.159.121,n.g.lussier@sympatico.ca,13103231,000000119619171,5,5,,4
245117,04-SEP-11,31-AUG-11,Philip,,en,67.70.19.242,susan-hutchinson@sympatico.ca,13087901,000000119561215,5,5,"I often cannot hear exactly what your representatives are saying.  Either they mumble, speak away from the phone or speak softly.  They should really speak in a loud voice directly into the phone  -  there should be a button to turn the volume up or down as per customers wishes / needs.",4
245118,04-SEP-11,01-SEP-11,Preethi,,en,76.68.107.183,ajhulbert@bell.net,13070425,000000119576567,3,3,Better communication skills - very difficult to understand,2
245119,04-SEP-11,02-SEP-11,Jack,,en,76.64.208.141,john.shrumm@sympatico.ca,13099121,000000119608578,5,5,Improve sound volume/quality over the phone,4
245120,04-SEP-11,01-SEP-11,Vincent,,en,50.101.224.183,sheila.clark@sympatico.ca,13115653,000000119580646,2,3,"I called to inquire why I lose my internet connection when using SKype. This has been a problem for a while. Before my call I could not access any web site and your tech had me reboot my laptop and all returned to normal, This does not fix my initial problem oof getting bounced off the internet when using Skype to talk with relatives out of country. Is this Bell's way of forcing me out of using someone else for my communications abroad ?",2
245121,04-SEP-11,03-SEP-11,John,,en,70.30.88.233,e.aikenhead@sympatico.ca,13119157,000000119636073,5,5,nothing -  it was good,5
245122,04-SEP-11,02-SEP-11,Rayeesa,,en,70.53.47.6,wolfgang.schuhle@sympatico.ca,13116533,000000119625271,5,4,,5
245123,04-SEP-11,28-JUL-11,Chantal,,en,184.144.170.230,naomi.eterman@bell.net,12736515,000000118800132,4,4,,4
245124,04-SEP-11,07-JUL-11,Mariame,,fr,174.91.238.65,rod33@bell.net,12530015,000000118313672,3,4,"Le temps d'attente à été long pour obtenir la premier répondant. J'ai été transferé de dept quatre fois pour obtenir le bon service, et à chaque fois je devais attendre environ cinq minutes pour parler à un agent. Ce qui est une situation déplaisante pour 2 raisons. Premièrement, le répondeur n'est pas assez précis pour dealer avec toutes les demandes pour des departement différents. Deuxièmement attendre sans fin sur la ligne durant de longues périodes est aussi déplaisant. ",3
245125,04-SEP-11,03-SEP-11,Oscar Ernesto,,en,70.49.191.123,marlyndollimore@sympatico.ca,13122119,000000119634798,5,5,"Get rid of all the recordings before I
finally got to Oscar !!!",5
245126,04-SEP-11,02-SEP-11,Richard,,en,64.231.184.81,mandjrussell@sympatico.ca,13101555,000000119614356,5,5, ,4
245127,04-SEP-11,03-SEP-11,Salvador,,en,76.64.107.93,joycebrace@sympatico.ca,13120929,000000119636599,4,4,"Nothing. This young man was courteous, knowledgeable,competent &,above all, patient

Thanks",5
245128,04-SEP-11,26-AUG-11,Adam,,en,174.91.30.52,ptcredit@sympatico.ca,13030867,000000119440873,5,4,lol need new computer,5
245129,04-SEP-11,03-SEP-11,Rim,,fr,76.64.240.124,jeanmarc999@sympatico.ca,13120599,000000119635271,4,5,,5
245130,04-SEP-11,03-SEP-11,Cesar,,en,174.93.54.254,jnwilson@sympatico.ca,13120777,000000119633535,5,5,NOTHING,4
245131,04-SEP-11,01-SEP-11,Brandon,,fr,69.157.164.160,hlnedufresne@sympatico.ca,13097587,000000119591875,5,5,,5
245132,04-SEP-11,02-SEP-11,Ajay,,en,70.51.30.29,dasmedex@sympatico.ca,13094319,000000119600182,4,4,,3
245133,04-SEP-11,02-SEP-11,Ravi,,en,70.51.30.29,dasmedex@sympatico.ca,13094321,000000119618412,2,1,"?  knowledge of individual answering.
Would prefer service from Montreal or Quebec based site.",1
245134,04-SEP-11,03-SEP-11,Gabin,,fr,174.89.81.20,berlad@sympatico.ca,13117687,000000119636733,4,4,,5
245135,04-SEP-11,22-AUG-11,Anis,,fr,74.15.214.204,fouy@bell.net,12976579,000000119335484,2,1,"Je suis actuellement avec une de vos téléphoniste, mais jusque qu'à récemment je regrette d'avoir abandonné videotron.
Merci",1
245136,04-SEP-11,02-SEP-11,Miguel,,en,65.93.72.205,lkoury@sympatico.ca,13100923,000000119607880,5,5,,5
245137,04-SEP-11,03-SEP-11,Cecile,,en,76.67.92.122,cygnet14@bell.net,13118553,000000119631893,5,5,nothing,5
245138,04-SEP-11,03-SEP-11,Paul,,fr,67.70.145.235,dana_bonheur@sympatico.ca,13118609,000000119637201,5,5,,3
245139,04-SEP-11,30-AUG-11,Manel,,fr,70.53.210.107,ldumoulin@sympatico.ca,13063413,000000119529876,3,2,"Suite à des problèmes avec le logiciel de sécurité Bell intewrnet, on a tout désinstallé sans pouvoir réinstaller.
On a dit qu'on me rappellerait, jamais eu d'appel. Ai du installé un antivirus et activer le parefeur de windows.
Ai toujours eu un ecellent service avec Bell, donc je n'en fais pas un grand cas et vais rappeler.",5
245140,04-SEP-11,03-SEP-11,Timothy,,en,70.31.60.124,mcastro-roman@sympatico.ca,13122251,000000119636902,5,5,,5
245141,04-SEP-11,03-SEP-11,Elyes,,fr,70.49.81.183,jcaucase@sympatico.ca,13120557,000000119641929,5,5,,5
245142,04-SEP-11,18-AUG-11,Shoiab,,en,70.51.154.180,irenehamilton@sympatico.ca,12941155,000000119269768,5,2,"After two separate 'phone discussions to get into internet service I requested a Bell technician check indoor lines.  Installed jack connection to P.C. (M3895780) Aug.22, checked history of service & adjusted where necessary.  This Tech's service was fantastic.  On his behalf .....
 ",5
245143,04-SEP-11,03-SEP-11,Divya,,en,70.30.160.56,nkaragoz@sympatico.ca,13122953,000000119636120,5,5,NOTHING,5
245144,04-SEP-11,02-SEP-11,Serina,,en,174.93.166.38,helenaorlando@bell.net,13112107,000000119626818,1,1,"The bell employee/technician could have tried all possibilities before having suggested to reset the modem that we now have to pay someone to reconfigure our network.  Resetting the modem did not fix the problem. We are really upset that we had no consistent internet from 5pm to past midnight.  Since I work from home using the internet and printer at the same time and not having consistent internet from 5pm to past midnight created a huge financial loss and now having to pay someone to reconfigure since you asked us to reset.  I'm paid $12/hour x 6 hours with no proper internet to use equals to $72 of loss and having now to stay up until the early hours of the morning to get my work done is certainly not pleasurable when you have a family to take care of.  I called billing and they just gave me a $5 credit.  That's a joke and more like spitting my face.  Your student or unqualified technicians play around with the board in the box on the street (we saw them there in the morning of that day) without knowing what they are doing and disturbing people's lives and livelyhood and get away with it since you don't pay for the damage and loss it is causing the customers.  But if you had to pay for the customers losses oh how money would talk.  You would make sure you had capable technicians to fix problems without inconveniencing the customer since it would cost the big boss's pocket.  Unfortunately this is the world we live in where me, me, me is first and who cares about others.
It's just nasty...I can't get over getting just $5 dollar credit...for real?   

Helena Riquinha and Orlando Jose Canhoto",2
245145,04-SEP-11,02-SEP-11,Melvin,,en,174.95.111.200,TerryLee43@sympatico.ca,13090399,000000119620938,3,2,,
245146,04-SEP-11,03-SEP-11,Claudia,,en,64.231.70.137,davidblinn@sympatico.ca,13118705,000000119629979,1,1,"Stop lying and deceiving your customers.  I have been a loyal customer for almost 5 decades and yet again your company stabbed me in the back.  I had Bell Essentials which included virus protection etc.  Suddenly and without notice, you changed the rules and nuked my virus protection leaving my computer in a vulnerable position.  You did this in an effort to make me pay either $10.00 more per month to get it back or buy a more expensive package.
A number of months ago, I upgraded my internet serive under the belief that it would cost $15.00 more per month when in fact it was about $30.00 more per month.  I was told that if I did not want to keep this package,I could go back to the previous one.  However, you were remiss in telling me that it would cost me $25.00 to do so.
Is it any wonder that you people were recently fined for false advertising?",1
245147,04-SEP-11,03-SEP-11,Keith,,fr,184.151.127.254,g.hernandez@sympatico.ca,13119639,000000119640254,5,5,Tout Ok,5
245148,04-SEP-11,03-SEP-11,Francine,,fr,70.55.94.79,ghyslaine.jean@sympatico.ca,13119789,000000119637493,4,4,j'ai préféré la conversation téléphonique à l'aide par internet car c'est bien long d'écrire son problème et la réponse est longue à venir.,4
245149,04-SEP-11,03-SEP-11,Karla,,en,70.49.26.213,its14utoget@sympatico.ca,13120299,000000119642045,4,4,,4
245150,04-SEP-11,03-SEP-11,Pamela,,en,64.231.14.30,gjkelly@bell.net,13119829,000000119638239,5,5,,4
245151,04-SEP-11,02-SEP-11,Roshan,,en,76.66.45.125,bocci@bell.net,13092407,000000119604651,5,5,,5
245152,04-SEP-11,03-SEP-11,Naim,,en,174.95.109.10,famoustek@sympatico.ca,13119423,000000119639785,4,4,,5
245153,04-SEP-11,31-AUG-11,Venkat,,en,174.92.85.212,thecousineaus@sympatico.ca,13088353,000000119572011,1,1,Couldn't understand the person on the phone. I could not understand him at all..,2
245154,04-SEP-11,01-SEP-11,Melinda,,en,70.31.1.46,mharris003@sympatico.ca,13102423,000000119587509,4,4,"1.  The line was poor, I could hardly hear the representative.
2.  Bell to be more careful with the billing>",4
245155,04-SEP-11,01-SEP-11,Abdul,,en,174.92.85.212,thecousineaus@sympatico.ca,13088355,000000119573480,3,3,,3
245156,04-SEP-11,03-SEP-11,Jacqueline,,en,69.158.168.75,arpro@bell.net,13117427,000000119641604,5,5,"It was a good experience with excellent
help from Jacquie in El Salvador.",5
245157,04-SEP-11,01-SEP-11,Jacqueline,,en,174.91.121.239,w__scott_6@sympatico.ca,13116421,000000119584332,4,5,,5
245158,04-SEP-11,03-SEP-11,Gerard,,en,184.147.129.119,rsypaczynski@sympatico.ca,13124019,000000119631345,5,5,everything was good,5
245159,04-SEP-11,01-SEP-11,Jonas,,en,65.92.191.29,carolethajer@sympatico.ca,13093039,000000119597301,4,3,"Th   customer servicewas fine.. polite and very on the ball in getting yet another technician  out to look at our situation.  However, the problem still exists.  We've had 4 people out to the house, always a different answer and never fixed.  At the rate we're paying forthis service we've had enough.  We're switching internet providers, getting better service at a far less expensive cost.  We've been paying these high prices for a servicewe've not been able to use on so many occasions and no one has ever offered us any rebate on our monthly costs. Apologies are fine but do not allow us to send an email or research the web. 
It'sthat simple. ",3
245160,04-SEP-11,03-SEP-11,Cindy,,fr,174.89.82.149,jasmine.frechette@sympatico.ca,13120485,000000119629602,3,4,"J'ai téléphoné à plus d'une reprise cette journée là. Voici quelques points qui pourraient être amélioré. Le Vous pourriez indiquer les tarifs de chacun des services de bell télé à côté des différents forfaits. Vous devriez également vous assurer que les liens vers les différents sites fonctionnent, la plupart du temps en français, ça ne marche pas. ",2
245161,04-SEP-11,31-AUG-11,Wissem,,fr,174.92.178.238,maim02@bell.net,13081103,000000119569686,5,5,Rien,5
245162,04-SEP-11,02-SEP-11,Shalini,,en,70.27.78.99,gandeschaubel@sympatico.ca,13096409,000000119606975,5,5,I was satisfied with my call and help.,5
245163,04-SEP-11,02-SEP-11,Celina,,en,174.92.95.212,z.frlic@sympatico.ca,13109269,000000119606892,5,5,,5
245164,04-SEP-11,01-SEP-11,Armando,,en,67.70.163.28,swamp.willows@sympatico.ca,13107495,000000119596606,5,5,have Dell send discs with computer,5
245165,04-SEP-11,03-SEP-11,Leni,,en,70.54.101.23,eiannozzi@sympatico.ca,13119235,000000119640906,5,5,Can't think of any!,5
245166,04-SEP-11,03-SEP-11,Sarah,,fr,174.88.226.94,percy28@sympatico.ca,13123297,000000119629277,4,5,,5
245167,04-SEP-11,02-SEP-11,Sharadha,,en,70.54.104.57,erdel@sympatico.ca,13095631,000000119606677,4,4,Cannot think at the moment!,5
245168,04-SEP-11,03-SEP-11,Shoab,,en,70.53.40.91,satlin@sympatico.ca,13124203,000000119640541,2,1,Provide a Canadian English speaker who would deal appropriately with a senior citizen.,3
245169,04-SEP-11,03-SEP-11,Imen,,fr,70.29.165.213,laniela@sympatico.ca,13121411,000000119630319,1,1,De connaitre mon problème.,2
245170,04-SEP-11,03-SEP-11,Mohammed,,en,76.70.77.168,mila-mikepilon@sympatico.ca,13122483,000000119633011,5,5,,5
245171,04-SEP-11,03-SEP-11,Manoranjith,,en,69.158.117.24,richard2963@sympatico.ca,13123737,000000119641501,1,1,"This is the technician who requested removal of McAfee security. Never was reqired before. I vetured to him to check with his supervisor as this was ridiculouse, he declined so  I hung-up on him.",1
245172,04-SEP-11,01-SEP-11,Nicholas,,fr,74.14.182.154,brillants@sympatico.ca,13092645,000000119593740,5,4,Moins d'attente...,4
245173,04-SEP-11,01-SEP-11,Anna marie,,en,67.68.52.118,sivi@sympatico.ca,13115755,000000119584015,4,4,,4
245174,04-SEP-11,03-SEP-11,Rym,,fr,67.70.145.235,dana_bonheur@sympatico.ca,13118611,000000119636397,3,1,Après un long moment d'attente la ligne s'est coupée et j'ai dû rappeler.,3
245175,04-SEP-11,02-SEP-11,Heni,,fr,76.67.85.154,stephan.moyneur@sympatico.ca,13115899,000000119623095,4,4,,4
245176,04-SEP-11,02-SEP-11,Dheeraj,,en,74.12.184.232,valart1@sympatico.ca,13116317,000000119624103,5,5,Prevent this happening. Improve my elephone call quality so I can hear the instructions clearly.,3
245177,04-SEP-11,03-SEP-11,Temsu,,en,64.229.170.99,rsf@sympatico.ca,13124005,000000119631618,5,5,,5
245178,04-SEP-11,01-SEP-11,Methil,,en,69.158.176.112,bert.woloschuk@sympatico.ca,13092058,000000119587956,4,3,"I turned on computer on Sept,4th. and same thing happened as on the 1st. Called the office, and before i could speak with someone, the computer came back to me getting connected and able to carry on recieving my mail. Notice came on about some interference on the line and it couldn't be connected to my server. Will contact Bell tomorrow to check the lines to the house.",3
245179,04-SEP-11,02-SEP-11,Genevieve-Marie,,en,174.93.166.38,helenaorlando@bell.net,13112105,000000119625490,1,1,Have a capable employee answering our questions and solving the problem.,2
245180,04-SEP-11,26-AUG-11,Aguibou,,fr,65.93.153.151,nrouette@sympatico.ca,13030395,000000119453780,5,5,"ETANT UN CLIENT DEPUIS 2001, NOUS POURRIONS AVOIR UN RABAIS SUR LE SERVICE INTERNET MENSUEL AUTANT QUE SI J'ETAIS UN NOUVEAU CLIENT. ",4
245340,04-SEP-11,03-SEP-11,Rene Jose,,en,70.27.205.82,stephenogden@sympatico.ca,13124583,000000119637813,5,4,"The service we received appeared to be quite good  however we found later in the evening that we could
not access any of our past email messaging.  We again
contacted you and after some time were told that because we had apple it was very difficult to fix the problem and a supervisor would contact us at a later date.  It was a little disconcerning that we learned that you use to have a service that dealt with Apple customers but you had got rid of that 
service.  Only time will tell if we would recommend
Bell.  Let see how long it takes for our situation to be remedied.",
245341,04-SEP-11,01-SEP-11,Diedra,,fr,70.26.29.108,dalilabel@sympatico.ca,13094145,000000119593698,5,5,,5
245342,04-SEP-11,03-SEP-11,Nancy,,en,67.71.127.213,sfarqs@bell.net,13124303,000000119633424,5,5,nothing,5
245343,04-SEP-11,01-SEP-11,Yosra,,en,174.94.117.15,patrick.lamont@sympatico.ca,13104053,000000119586448,5,5,,5
245344,04-SEP-11,03-SEP-11,Badreddine,,fr,65.92.141.151,claude.robert@sympatico.ca,13118379,000000119641886,4,5,que la personne ayant un accent parle plus lentement,5
245345,04-SEP-11,25-AUG-11,Neha,,en,70.48.40.13,PhilHeaphy@bell.net,13011521,000000119421198,3,1,Resolved my problem.,2
245346,04-SEP-11,01-SEP-11,Wynbert,,en,174.93.244.65,gussyturner@sympatico.ca,13097153,000000119592245,5,3,"We had two young technicians come to our house this past week and we commend their excellent and professional approach to our two problems - telephone and internet. They both did their jobs without fault. They couldn't solve the internet problem because the technician who had the key to the off/on switch was gone for the weekend. (Maybe the key should be made available to others?)

 We hope sincerely, that the two young men who came to our aid will not be penalized because they were unable to solve the internet problem immediately.

Anyway - something has been done, because it is up and running today. YAHOO!",5
245347,04-SEP-11,02-SEP-11,Hayett,,en,70.51.32.26,kmdeslauriers@sympatico.ca,13100091,000000119600429,1,1,"The technician made me go through a series of test to determine the source of the problem...apparently, there was a problem affecting subscribers in Montreal, not just me...

In doing a series of tests, the technician completely screwed my Internet access...now, I have to click for Internet access...before I was automatically connected by turning on my modem...now I have to click on the Internet icon and go though a series of steps that are too complicated to explain here....I was writing this while waiting about 30 minutes for technical support from Sympatico...finally, I managed to speak to someone was completely clueless as to the problem and all of a sudden the call was disconnected...coincidence?
I am now again on hold waiting for technical support...and will I actually get help?

Will anyone read these comments? 

More importantly, does anyone at Bell really care? I seriously doubt it, because the quality of customer service is very poor...",1
245348,04-SEP-11,03-SEP-11,Adel,,fr,74.15.157.76,gb.gs@sympatico.ca,13119701,000000119642486,5,5,Rien à améliorer. Le problème a été réparé en quelques minutes. ,5
245349,04-SEP-11,01-SEP-11,Umesh,,en,76.68.181.253,md1516@sympatico.ca,13102259,000000119590122,3,1,"The expected follow up phone call to tell me that the missing program/software to reset my password in order to have access to my bell site was never received nor has my access been resolved.
Martin (514) 729-1578 ",5
245350,04-SEP-11,03-SEP-11,Jose,,en,70.54.100.152,teresa.rotondi@sympatico.ca,13124801,000000119633916,1,1,I feel the person who was trying to resolve my problem was not qualified and did not know what to do.,4
245351,04-SEP-11,03-SEP-11,Edwin,,en,174.93.171.199,hollran@sympatico.ca,13120141,000000119627867,5,5,CAN'T THINK OF A THING.,5
245352,04-SEP-11,01-SEP-11,Gavin,,en,67.71.81.38,telbisz@bell.net,13107741,000000119587353,5,5,"not much, he did what he had to do - and as a bonus although he got what he needed regarding my account information there was not long delay looking up my stupid account # - the telephone number sufficed! Thank-you for than improvement!",5
245353,04-SEP-11,03-SEP-11,Jazel,,en,67.68.9.76,normanvanier@sympatico.ca,13123011,000000119631580,4,4,would preferer to be served by a CANADIAN from CANADA........ when we first called.,5
245354,04-SEP-11,02-SEP-11,Justine,,en,70.51.123.106,lourdesvillanueva@sympatico.ca,13101091,000000119618718,4,4, easy access to customer service agent.,4
245355,04-SEP-11,02-SEP-11,Abdelalim,,fr,76.67.182.108,ftessier8@sympatico.ca,13096265,000000119616325,4,4,,4
245356,04-SEP-11,28-AUG-11,Houcine,,fr,67.68.135.78,mario295@sympatico.ca,13044945,000000119483670,5,5,,5
245357,04-SEP-11,01-SEP-11,Antony,,en,70.24.113.240,david.anderson3@sympatico.ca,13094359,000000119591294,4,4,,3
245358,04-SEP-11,03-SEP-11,Grant,,en,70.51.225.20,dmcorrigan@sympatico.ca,13118991,000000119641634,5,5,,5
245359,04-SEP-11,01-SEP-11,Omer Ahmed,,en,70.54.1.237,dawn.grant@sympatico.ca,13094427,000000119589417,5,5,I could have had this agent the day before.,4
245360,04-SEP-11,02-SEP-11,Mustapha,,fr,174.93.160.137,traianmusat@sympatico.ca,13108133,000000119612296,3,1,,3
245361,04-SEP-11,03-SEP-11,Imen,,fr,69.156.206.87,sdaoust@sympatico.ca,13124255,000000119638210,3,4,"Comprendre mon problème du premier coup.
De toute évidence, la langue fut une barrière à la compréhension de mon problème de connexion avec mon cell.
J'ai passé par 4 départements avant de revenir au soutien technique de sympatico comme je pensais au début.",4
245362,05-SEP-11,03-SEP-11,Alvaro,,en,184.146.237.101,chrishindle@sympatico.ca,13118311,000000119642797,5,4,,5
245363,05-SEP-11,04-SEP-11,Felix,,en,184.146.136.214,harsha.caldera@sympatico.ca,13128291,000000119649647,5,4,nothing,5
245364,05-SEP-11,04-SEP-11,Divya,,en,184.146.165.118,minnekus@sympatico.ca,13130331,000000119643510,1,1,Put the supervisor on the line instead of hangiong op on me after putting me on hold for 20 minutes.,1
245365,05-SEP-11,01-SEP-11,Francis,,en,70.54.80.252,joribine@sympatico.ca,13099229,000000119589786,5,5,Nothing.  Everything handled in a proficient and professional manner.,4
245366,05-SEP-11,04-SEP-11,Elvis Francisco,,en,69.157.73.157,robertjdawson@sympatico.ca,13131475,000000119653234,5,5,,5
245367,05-SEP-11,04-SEP-11,Marouen,,fr,76.64.111.45,normandlord@bell.net,13130729,000000119652096,4,1,Dans mon sectur de la ville je n`ai pas accès à la haute vitesse.......,4
245368,05-SEP-11,04-SEP-11,Emmanuel,,en,174.89.192.18,ron.dor@sympatico.ca,13131535,000000119649028,4,4,everything was ok  I am hard of hearing so the communication was at times not so good.,4
245369,05-SEP-11,04-SEP-11,Marwa,,fr,70.55.92.42,nenette2@sympatico.ca,13130631,000000119643376,5,5,,5
245370,05-SEP-11,02-SEP-11,Vijaya,,en,76.68.130.164,mm.schindler@bell.net,13102803,000000119615900,2,4,The person was hard to understand on the other end,2
245479,04-SEP-11,01-SEP-11,Moez,,fr,67.71.71.139,grollin@sympatico.ca,13097045,000000119594324,4,4,,5
245480,04-SEP-11,03-SEP-11,Sujay,,en,65.95.184.153,tichyvictor@sympatico.ca,13124907,000000119638576,5,5,"Nothing - you've got a professional on your team. As for the question below, if it was based only on Mr. Sujay, I'd put down ""Definitely"", with Bell recom- mendation however, there's more to  consider.",4
245481,04-SEP-11,02-SEP-11,Venkatesh,,en,74.15.4.3,ellenes@sympatico.ca,13095527,000000119605711,3,2,"the man was very manerly, no complaints in his manner. However, until today my computer still had the exact same problem. He was unable to tellme what was wrong after checking it out on his end.I was told I would have to have someone come to my home to figure it out. I didn't find anyone....so today I tried something and fixed it myself. All I did was go through my photos and pick out a desktop photo and it installed itself and woolah...problem gone. Previous my screen turned black with small to large white rectangular spaces on it.
As to your last question....I am presently trying to find the time to check out prices with other suppliers because Bell is just too expensive. I was put on hold a week or two ago waiting for whoever you talk to get lower rates for a long time customer...
I have been with Bell for the last almost 52 years in all at this number and also another when I was Sergas -Riddle. I am not sure why I would have to ask...it should be given and it should have been many years ago. ",
245482,05-SEP-11,03-SEP-11,Srinivasan,,en,76.64.107.51,jcellington@sympatico.ca,13120561,000000119637149,3,3,Get the guys who open up new accounts just to make a commission off the lines! I just wanted to move one time before and I just wanted my service upgraded and moved too recently and they opened up new accounts to make a commission. That stinks!,3
245483,05-SEP-11,02-SEP-11,Balaji,,en,184.146.156.227,cwackett@sympatico.ca,13094013,000000119599603,4,5,"i will be calling back in as our 2nd laptop which uses wireless remains to have difficulty in connecting wirelessly, which is probably my issue as I only resolved one wireless laptop connection.",5
245484,05-SEP-11,04-SEP-11,Tyrone,,en,70.26.122.218,swheatle@sympatico.ca,13132237,000000119650172,5,5,Compared to morning support person -- night and day! ,4
245485,05-SEP-11,04-SEP-11,Hedi,,fr,67.68.65.120,ve2cyk@sympatico.ca,13132577,000000119643319,5,5,,5
245486,05-SEP-11,04-SEP-11,Ganesh,,en,70.51.159.118,evedow1@sympatico.ca,13127731,000000119644653,1,2,"First problem:  I was disappointed that a 30 minute call to San Jose California cost me more than 20.00.(a bundle was forced on me)
Second problem: that has not been resolved is the 691 error that continues. I have no complaints about the service people with whom I have dealt. They have been wonderful. Perhaps my continuing error is not a Bell fault - but I cannot resolve it - nor can Bell.  I will try elsewhere. I may resort to using Wifi and Library services to meet my needs.",4
245487,05-SEP-11,04-SEP-11,Hema,,en,70.49.246.144,elsenadarajah@sympatico.ca,13127643,000000119647023,5,5,faster connection to Technician,5
245488,05-SEP-11,30-AUG-11,Haley,,en,120.18.193.160,Andrew_popowych@sympatico.ca,13056251,000000119530362,3,4,Initial phone rep told me I'd receive my modem return package prior to my account expiry but then called and was told by another phone rep that the modem return package is only sent out after the account expires.,2
245489,05-SEP-11,04-SEP-11,Moncef,,fr,70.30.169.235,voo.doo@sympatico.ca,13132649,000000119644273,5,5,"J'ai été très impressionné par le professionnalisme de M. Moncef.
Il a su écouter, clarifier et me conseiller sur les options de Bell.

Avoir une option pour (re-)sélectionner son représentant, lors d'appels futurs, serait un plus.

Merci ",5
245490,05-SEP-11,04-SEP-11,Tejaswvi,,en,70.30.135.253,j.obornick@sympatico.ca,13128549,000000119654282,2,4,Better communications skills - had to refer one level up to get resolved.,3
245491,05-SEP-11,04-SEP-11,Eliena,,en,76.71.56.134,lucy.marshall@sympatico.ca,13129795,000000119643982,2,4,"1 hour is a very long time to reset 3 passwords and ensure they are working.
I have always been a big supporter of bell.  However the last few years have not been the same",2
245492,05-SEP-11,04-SEP-11,Sarah,,en,65.94.67.123,cr2809@sympatico.ca,13127015,000000119653900,4,4,Nothing....Sara was very nice and efficient....also patient. a good experience for me.,4
245493,05-SEP-11,31-AUG-11,Mohamed,,fr,50.100.132.171,simard.cantin@sympatico.ca,13087287,000000119548285,5,5,,4
245494,05-SEP-11,04-SEP-11,Priya,,en,76.71.148.58,jockglennie4@sympatico.ca,13128955,000000119650871,5,5,,5
245495,05-SEP-11,04-SEP-11,Guy,,fr,76.68.168.51,suerochefort@sympatico.ca,13132177,000000119650339,4,5,,5
245496,05-SEP-11,04-SEP-11,Ajay,,en,174.93.166.139,terem@bell.net,13132353,000000119649083,5,5,Less wait time waiting on phone for a response from a Bell rep,5
245497,04-SEP-11,30-AUG-11,Mary,,en,67.71.11.230,a_hockey_family@sympatico.ca,13056559,000000119540120,3,3,Fixed it the first time that the call came in so that we don't have to call back numerous times.,3
245498,04-SEP-11,11-AUG-11,Camille,,en,76.64.217.3,lorraine23@sympatico.ca,12874169,000000119116382,3,3,"it took 2 lenghty calls to resolve this problem, the first one didn.t work",3
245499,04-SEP-11,01-SEP-11,Rudys,,en,70.50.35.189,naklik1@sympatico.ca,13103293,000000119588422,4,1,It would have been better if Rudys had listened to my concern that this new second highspeed internet hookup here might not work.  Two of your technicians had already expressed concern about this - one saying that it was anybody's guess if it would work.  More generally - My original plan was to transfer my internet address to my mom's Bell internet plan but such a possibility is not made posssible by your company even though my mom has been a loyal customer for more than 60 years and I myself for about 40 years.  Your menu system of help is frustrating at the best of times and not really designed for two internet acoounts and two phone lines into the same household.  Even if you charged a fee to merge two email addresses into one account it would have been much better than my present reality of no phone working (my line is now dead)and I am trying to figure out how to get access to open up a new address for myself on my 87 year old mother's internet account so that I can cancel my old service since contrary to Rudys assurances the DSL button just keeps flashing and flashing.  Thank you for this opportunity to express my frustration.  i pray that God can show us a way to resolve this situation before it gets worse or even more frustrating:) ,2
245500,04-SEP-11,25-AUG-11,Abie,,en,184.147.18.12,evelyn.mcmanus@sympatico.ca,13014944,000000119422883,4,4,,4
245501,04-SEP-11,31-AUG-11,Caroline,,en,70.53.3.148,sransom@sympatico.ca,13087636,000000119549876,1,1,have someone i can understand and who knows what they need to help me,1
245502,04-SEP-11,03-SEP-11,Stephen,,en,184.147.20.96,h_alexander@sympatico.ca,13120001,000000119633677,5,5,"The support from the technician was indeed exceptional, and I will like to commend the expertise that he demonstrated in helping me. i cannot think of a better way of handling this problem. Fine, indeed.",5
245503,04-SEP-11,02-SEP-11,Mukesh,,en,67.71.140.184,jrduce@sympatico.ca,13099373,000000119606517,2,1,have a better understanding of Bell internet security services.,5
245504,04-SEP-11,02-SEP-11,Gavin,,en,67.71.140.184,jrduce@sympatico.ca,13099375,000000119612686,3,3,"It seemed the tech did not have a firm grip on Bell internet security, still having concerns with it,",5
245505,04-SEP-11,30-AUG-11,Linda,,en,65.92.232.136,robbaldesarra@sympatico.ca,13067265,000000119546049,3,3,"Had to call 2 times to resolve issue.  Spoke to Linda the first time.  What she told me to do did not help. I called back and spoke to someone else.He was very rude and was not listening to my problem.  He was very difficult to understand.  Later on after trying several attempts of what Linda had told me to do, her advice did solve the problem.  Unfortuantely I was up all night trying to resolve this issue. Niether of them had the patience to help me resolve the issue while on the phone.",3
245506,04-SEP-11,03-SEP-11,Guy,,en,76.68.83.62,btay@bell.net,13117973,000000119638568,5,4,Always too long a wait to get through! and had to talk to 2 representatives about my problem instead of only one! But I was very happy to be assisted by a rep. who was from Canada and I could understand him! When will Bell Wake Up and learn to KEEP THE GOOD JOBS IN CANADA!! not another country for God sakes!!,1
245507,05-SEP-11,03-SEP-11,Amir,,fr,76.69.193.158,c__grenier@sympatico.ca,13118019,000000119642825,5,5,"Rien de plus car mon problème a été résolu entièrement.
De plus votre représentant a été d'une extreme patience concernant les actions que je devais compléter de mon côté afin de remplir ma demande concernant la sécurité de mon réseau.Bravo et merci.
",5
245508,05-SEP-11,03-SEP-11,Larissa,,en,174.91.146.134,etathome@sympatico.ca,13119357,000000119635066,5,5,,4
245509,05-SEP-11,03-SEP-11,Abdallah,,fr,70.26.245.50,johannecardin@sympatico.ca,13120833,000000119642926,5,5,,5
245510,05-SEP-11,31-AUG-11,Anne-Marie,,en,174.93.9.216,ahoogsteen@bell.net,13070397,000000119570297,1,1,Fix the problem that I called about. The same problem occurred again 4 days later.,1
245511,05-SEP-11,04-SEP-11,Mohamoud,,en,174.94.127.62,rubrooks@bell.net,13131615,000000119654171,5,5,,5
245512,05-SEP-11,04-SEP-11,Oussema,,fr,70.30.184.229,pierre.pelchat@bell.net,13131066,000000119652742,4,4,,4
245513,05-SEP-11,31-AUG-11,Shashank,,en,70.51.254.86,buddy.lynne@bell.net,13072323,000000119559022,1,1,"I don't feel the problem is resolved with the telephone/internet line.  Why do I only have problems with the internet in the evening and during the night?  Also, we are still having static on the telephone line.  The service representative from Bell said it had to do with a short in our alarm system, however, the Bell reps said they had to make some changes to our existing system.  I really don't think any of the previous servicemen know what is actually happening with our lines.  I went through this same mess approx. one/two years ago and it is repeating itself again.  When the servicemen were here on Wednesday I placed a call out and the person on the other end of the telephone line picked up their phone and all they could hear was a fax sound.  I did not find this info out until after Bell reps had left.  I have made arrangements for a service rep. to check out the alarm system.  Why is it that we don't have problems with the alarm system if there is a short?
I also have had problems sending emails during the evening and/or night.  I'm having strange things happening.  I would like to talk to a Bell representative further with regards to this matter.",2
245514,05-SEP-11,04-SEP-11,Casey,,fr,65.93.130.48,snpd@sympatico.ca,13132027,000000119646881,5,5,,5
245515,05-SEP-11,04-SEP-11,Rim,,fr,76.67.150.41,pierreflegault@sympatico.ca,13131077,000000119651876,3,3,"Il y a un icône qui apparaît maintenant et je ne sais pas comment le faire disparaître... J'avais demandé à la technicienne d'attendre que je fasse la fonction qu'elle me demandait avant de quitter, la ligne s'est coupée et ce n'est pas la 1êre fois que ça arrive et je crois que c'est avec la même technicienne...  Ensuite, je lui ai parlé de la lenteur de mon ordi malgré que je paie pour ""haute vitesse"", elle a oublié de revenir sur ce sujet après avoir réglé l'autre, soit la sécurité... ",3
245516,05-SEP-11,04-SEP-11,Cecile,,en,70.49.244.117,cliptak@sympatico.ca,13126939,000000119645637,3,2,"Care rep was OK, internet speed still not fixed.",3
245517,05-SEP-11,01-SEP-11,David,,en,70.53.206.140,mackrob@bell.net,13113599,000000119573079,5,5,"Nothing, everyone was very helpful.",5
245518,05-SEP-11,04-SEP-11,Ines,,fr,67.68.176.40,myn@sympatico.ca,13130523,000000119644266,3,5,"Ils nous a été très difficile ma femme et moi de comprendre ce qu'elle nous disait,en raison de son accent. Nous devions la faire répéter très souvent,on a même pensé couper la conversation,trop difficile.",3
245519,04-SEP-11,25-AUG-11,Moises,,en,184.144.46.187,denisethomson3@sympatico.ca,13014173,000000119419953,5,5,nothing,5
245520,05-SEP-11,25-AUG-11,Shoiab,,en,99.251.118.188,walkerk@sympatico.ca,13022889,000000119424214,5,4,"not applicable

I cannot answer question 4 because I have other issues with bell including very slow internet connection even though I have high speed.  ",
245371,05-SEP-11,04-SEP-11,Soumaya,,fr,70.30.174.71,m.soucy@sympatico.ca,13129863,000000119651483,1,2,Arrêter de nous faire repondre par des gens qui sont a l'autre bout du monde (genre Tunésie) qui ne comprennent rien  et qui nous font répéter à plusieurs reprises.,1
245372,05-SEP-11,02-SEP-11,Antoinette,,en,184.146.137.67,tarasenko1@sympatico.ca,13107683,000000119619569,5,5,I had a difficult time understanding the person I spoke with the first time.,5
245373,05-SEP-11,04-SEP-11,Srinivasan,,en,206.172.27.145,lindamwatson@sympatico.ca,13129639,000000119644331,4,5,Problem was fixed very fast,5
245374,05-SEP-11,04-SEP-11,Jean-Philippe,,fr,174.92.242.14,gerald.duplantie@sympatico.ca,13128065,000000119652905,5,5,Rien de plus,5
245375,05-SEP-11,04-SEP-11,Mauricio,,en,69.156.117.248,wgarnet@sympatico.ca,13132737,000000119644658,5,5,,5
245376,05-SEP-11,03-SEP-11,Jamila,,fr,205.151.118.85,aruhlmann@sympatico.ca,13117437,000000119628213,5,5,"enfin, une personne compétente et qui sait de quoi elle parle, merci!",4
245377,05-SEP-11,04-SEP-11,Natalia,,fr,76.64.251.83,rochette.4kid@sympatico.ca,13131505,000000119644617,5,5,,4
245378,05-SEP-11,30-AUG-11,Fatma,,fr,69.156.207.204,ileleonard_331@sympatico.ca,13061519,000000119525391,5,5,Tout était parfait,5
245379,05-SEP-11,04-SEP-11,Haykel,,fr,174.93.222.166,s.ouellette@bell.net,13131675,000000119650768,4,4,,4
245380,05-SEP-11,04-SEP-11,Nikitha,,en,70.51.248.252,stevebigelow@bell.net,13132141,000000119649126,5,5,,2
245381,05-SEP-11,04-SEP-11,Divya,,en,174.95.216.114,jimcara@sympatico.ca,13128867,000000119645563,3,1,,5
245382,05-SEP-11,04-SEP-11,Nandhini,,en,64.231.14.175,lisaroe@sympatico.ca,13129667,000000119645661,5,4,,4
245383,05-SEP-11,25-AUG-11,Shirin,,en,70.30.55.165,bruno.fiore@sympatico.ca,13012921,000000119437494,4,5,,4
245384,05-SEP-11,02-SEP-11,Jamila,,fr,65.93.160.228,d.boissinot@sympatico.ca,13094057,000000119602364,4,5,"J'ai parlé à 2 personnes. La première posait les questions qu'on lui a dit de poser mais qui n'étaient pas toujours claires pour moi et surtout n'étaient souvent pas pertinentes (ex., si ça fait 4 ans que ma connexion fonctionne sans problèmes, que je n'ai rien changé à mon installation et que ce matin, ça ne marche pas, qu'est-ce que ça peut bien faire que j'ai 6 ou 8 pieds de ligne téléphonique???). Le jeune homme a qui j'ai parlé ensuite m'a clairement expliqué ce qu'il croyait être le problème et m'a même rappelée après avoir dit qu'il le ferait!!! Cela dit, je ne recommanderais pas Bell, j'ai trop de mauvaises expériences antérieures... Au mieux, je dirais que soit j'ai été chanceuse cette fois-ci, soit le service Internet n'est peut-être pas aussi pourri que le reste.",
245385,05-SEP-11,04-SEP-11,Samia,,en,70.31.237.13,bofamily@sympatico.ca,13126447,000000119646339,1,1,My complete customer experience was a disaster. The Customer Service agent was rude and arrogant.  Note that I have made a written complaint. ,1
245386,05-SEP-11,04-SEP-11,Preethi,,en,65.93.100.150,niksayzsmile@sympatico.ca,13130689,000000119648455,5,4,Shorten the hold time before I spoke to the employee,4
245387,05-SEP-11,02-SEP-11,Anne-Marie,,fr,67.68.124.69,francine.st.gelais@sympatico.ca,13096145,000000119614946,2,1,"je n,ai pas eu de reponse amon problème,et pas de piste de solution,apres 1/2 hr.d,attente
",
245388,05-SEP-11,02-SEP-11,Aleem,,en,76.65.62.51,izzydan@sympatico.ca,13112301,000000119625533,3,3,issue required a tech visit,4
245389,05-SEP-11,04-SEP-11,Nikitha,,en,50.101.232.19,johnedwards@sympatico.ca,13129009,000000119647239,3,5,Allow customer care rep. to have access to my security profile. Would have allowed disclosure of password instead of having to change/reset settings.,4
245390,05-SEP-11,04-SEP-11,Mariem,,fr,184.144.233.211,jeanchenard@sympatico.ca,13128737,000000119644898,5,5,S'organiser pour que vos prix soient competitifs avec la competition,4
245391,05-SEP-11,02-SEP-11,Samuel,,en,74.15.64.153,starling@sympatico.ca,13115889,000000119624631,4,4,Called Friday. Had to wait until Sunday for a technician to look into the problem.,4
245392,05-SEP-11,04-SEP-11,Sharadha,,en,70.52.152.239,dw.kovachik@sympatico.ca,13127525,000000119643878,5,4,,4
245393,05-SEP-11,03-SEP-11,Ben,,en,70.54.151.62,doug.hayston@sympatico.ca,13119051,000000119636299,5,5,nothing,5
245394,05-SEP-11,03-SEP-11,Linda,,en,174.89.100.9,anne.perry067@sympatico.ca,13117365,000000119640859,2,1,,3
245395,05-SEP-11,04-SEP-11,David,,fr,69.159.176.187,gabriel.drouin@sympatico.ca,13127951,000000119649297,5,5,,5
245396,05-SEP-11,01-SEP-11,Okieh,,en,70.26.158.3,rlwright1@sympatico.ca,13105467,000000119591444,1,1,I have been promised a call from a supervisor several times and have never received one. Bell cancelled my email I have had for years and no one knows why. This is totally unexeptable I have lost thousands of emails what are you doing?,1
245397,05-SEP-11,04-SEP-11,Elizabeth,,en,70.26.122.218,swheatle@sympatico.ca,13132239,000000119643932,1,1,Basic knowledge of computers and internet required to work at the support centre. This person had none. ,1
245398,05-SEP-11,04-SEP-11,Achref,,fr,76.67.178.108,desy.lemay@sympatico.ca,13127299,000000119650709,3,4,"le conseiller aurait pu faire preuve de plus d'écoute....je n'ai pas eu l'impression qu'il cherchait vraiment à comprendre la situation que je lui décrivais. Aussi, sa première solution a été de modifier mon installation (connexions et raccordements téléphoniques), qui selon lui causait problême, alors que cette installation fonctionne très bien depuis que j'ai le service Sympatico. Enfin, le conseiller semblait impatient lorsque je lui demandais des précisions sur ses commentaires ou que je questionnais ses intruction.... En fait, ce n'est pas la première fois que vos conseillers semblent irrités lorsque nous ne comprenons pas ou que nous questionnons leurs suggestions (souvent à raison), idem pour vos agents qui nous contactent pour nous offrir de vos services....",4
245399,05-SEP-11,04-SEP-11,Shoab,,en,69.157.52.201,kallyn@sympatico.ca,13129225,000000119646284,2,2,"I was told I would receive a call from Shoab's tech boss or someone with more experience within a few hours of talking with him, so I rearranged my day and sat around waiting and guess what I still never heard from anyone else, so my days plans to go out and enjoy some of the long weekend had to be put on hold for 'nothing'...meanwhile I called my son away at college late last night when I realised Bell wasn't going to help me, and he walked me through troubleshooting my problem and it seems he knew how to fix it....and I didn't need to move my furniture around like Shoab said to only have my modem 6 feet from the phone jack...anyway my problem is solved without any thanks to customer service who really only tried to sell me a 49.00 new modem warning me that my current one could be problematic...my time is valuable and I feel your service rep's promise for someone to call me wasted about 8 hours of my life which at my wages should equal about 2 months of free internet ....don't get me wrong, I love my sympatico account and wouldn't change my 'unlimited' plan for the world...I feel I deserve compensation though for being the loyal customer I have been for years",
245400,05-SEP-11,04-SEP-11,Vinay,,en,70.50.188.148,rickashall@sympatico.ca,13131397,000000119648263,3,3,difficult to understand the representative,3
245401,05-SEP-11,04-SEP-11,Samia,,fr,67.70.133.109,paula239@sympatico.ca,13130945,000000119650281,4,3,"avoir plus d'ordre dans vos dossiers et ne pas envoyer de lettres de réclame inutilement! C'ests désagréable et comme ""cliente"" je suis négligée! D'ailleurs, je songe sérieusement à me désabonner de Bell...dès que j'aurai trouvé moyen de cacher les fils que le cable m'obligera à avoir",1
245402,05-SEP-11,04-SEP-11,Nouha,,fr,70.31.209.82,rogerlemay@sympatico.ca,13131521,000000119650698,5,5,"Rien, satisfaction du service",5
245403,05-SEP-11,04-SEP-11,Seshadri,,en,69.158.114.115,bigmac100@bell.net,13126379,000000119643370,4,3,There was supposed to be a technician visit before 6pm but it did not happen. ,2
245404,05-SEP-11,03-SEP-11,Xiomara,,en,184.145.124.244,jonhar@bell.net,13120901,000000119636795,4,4,nothing,4
245405,05-SEP-11,04-SEP-11,Gustavo,,en,70.27.120.236,berniesmat@sympatico.ca,13126335,000000119644451,5,5,,4
245406,05-SEP-11,04-SEP-11,Diego,,en,70.31.80.110,bevbenedek@bell.net,13126359,000000119648145,1,1,confirm that problem worked,1
245407,05-SEP-11,04-SEP-11,Timothy,,en,69.158.160.147,tg.h@sympatico.ca,13132375,000000119654433,3,4,,3
245408,05-SEP-11,04-SEP-11,Tejaswvi,,en,76.66.50.203,nadia1966@sympatico.ca,13130545,000000119654295,3,4,Have someone that I could understand.,2
245409,05-SEP-11,04-SEP-11,Med Nabil,,fr,184.146.235.83,Y.Lajeunesse@bell.net,13125705,000000119644024,2,3,,4
245410,05-SEP-11,04-SEP-11,Philo,,en,70.26.45.125,john.mitchell1@sympatico.ca,13128997,000000119645537,4,4, ,4
245411,05-SEP-11,02-SEP-11,Ali,,en,70.31.99.159,jmbrennan@sympatico.ca,13098921,000000119615689,4,4,,5
245412,05-SEP-11,02-SEP-11,Neila,,fr,76.68.196.30,musicrb@sympatico.ca,13103187,000000119605950,5,5,,5
245413,05-SEP-11,01-SEP-11,Estephania,,en,70.52.231.201,aleshamillette@bell.net,13090887,000000119589887,5,5,,5
245414,05-SEP-11,04-SEP-11,Travis,,en,216.209.119.115,lucid1@bell.net,13129783,000000119649874,5,5,with Travis he was great and fixed my problem in minutes BUT with the lady I had in the morning for hours she was ????????. she took up hours of my time and got NO Where Travis did it in minutes she never did fix it and yet Travis did,2
245415,05-SEP-11,04-SEP-11,Indhu,,en,216.209.119.115,lucid1@bell.net,13129785,000000119646575,1,1,"I am not sure what she called open brckets but I had no idea what she was talking about kept being put on hold, call backs because I am on dial back,being told a tech would call me that never happend. I called back in the afternon and thank goodnes I got Travis.I am sure she was doing her best but I never did solve it with her.",2
245416,05-SEP-11,04-SEP-11,Gilbert,,en,76.68.104.107,chris.frendo@sympatico.ca,13126847,000000119654446,5,2,"All he was able to go is escalate having keeping me on hold for 20 mins, no resolution provided.",2
245417,05-SEP-11,04-SEP-11,Gilberto Jose,,en,174.95.216.114,jimcara@sympatico.ca,13128869,000000119654021,5,5,,5
245418,05-SEP-11,04-SEP-11,Manel,,fr,64.229.212.11,jcbouchard@sympatico.ca,13128689,000000119648538,5,5,,5
245419,05-SEP-11,02-SEP-11,Nas,,en,65.93.20.77,baghoomian@bell.net,13091785,000000119602961,1,3,"Employee needs to review BCE rules & regulations while visiting customer home & make sure the installation is totally complete %100.
Professionalism is a key to success.
",3
245420,05-SEP-11,04-SEP-11,Diego,,en,76.64.34.228,michaelwojcicki@sympatico.ca,13130261,000000119643721,5,5,,5
245421,05-SEP-11,03-SEP-11,Imen,,fr,65.93.51.15,l-pelletier@sympatico.ca,13121343,000000119628375,4,5,,4
245422,05-SEP-11,04-SEP-11,Gloria,,en,76.66.57.214,ted.dunsmore@sympatico.ca,13132343,000000119654487,5,4,,5
245423,05-SEP-11,04-SEP-11,Karen,,en,174.89.30.208,john.leberg@sympatico.ca,13128993,000000119645920,4,5,take more time to determine the cause,5
245424,05-SEP-11,02-SEP-11,Mariem,,fr,184.148.249.113,hlussier@sympatico.ca,13097589,000000119617567,3,3,On a tenté pendant près d'une heure de me faire lire le minuscule no. de clé sur le modem alors que nous pouvions en choisir un tout nouveau.  belle perte de temps et d'énergie.,4
245425,05-SEP-11,04-SEP-11,Slim,,fr,76.69.177.73,rolandbedard7@sympatico.ca,13131523,000000119652433,4,4,bien,4
245426,05-SEP-11,04-SEP-11,Mehdi,,fr,184.148.216.138,ahrousseau@bell.net,13125823,000000119652514,5,5,,5
245427,05-SEP-11,03-SEP-11,Kelly,,en,174.93.66.245,emorales@sympatico.ca,13119289,000000119628164,5,4,,4
245428,05-SEP-11,04-SEP-11,Behia,,fr,184.144.218.51,cheyenne-47@sympatico.ca,13126829,000000119643355,5,5,je crois que tout a ete bien fais et merci,5
245429,05-SEP-11,04-SEP-11,Diddharth,,en,184.145.94.126,t.degler@sympatico.ca,13132285,000000119653651,5,5,This technician handled everything very well and was easy to understand,4
245430,04-SEP-11,02-SEP-11,Alexandra,,en,70.55.180.80,gerdah@bell.net,13111805,000000119621953,3,1,"I was told a technician will phone back within the next 2 hours. Have not heard as of Sunday 9PM.The internet works normal, I'm only cocernde about a clicking noise in the router, even though my husband assures me not to worry, since that has been going on since the last 3 weeks with no ill effects.",4
245431,04-SEP-11,03-SEP-11,Keith,,en,65.94.199.186,whicks@sympatico.ca,13125287,000000119638078,4,4,It was all terrific.,4
245432,05-SEP-11,04-SEP-11,Gilberto Jose,,en,69.157.20.129,sdurrell@sympatico.ca,13131797,000000119654590,1,1,"Poor service and dismissive attitude - overall, very disppointed and this was my first service call in 6 years.

The issue is with the on/off button on my modem which is faulty causing my moden not to turn on properly - I was put on hold about 5 time and then passed over to another operator that solved an issue that did not exist.

Incredibly poor service.

We will be upgading to a wifi shortly and will be stopping our relationship with Bell.

Carl Chenier
",1
245433,05-SEP-11,03-SEP-11,Lor,,en,204.101.237.139,teresaandglenn@sympatico.ca,13124805,000000119637602,5,5,,4
245434,05-SEP-11,04-SEP-11,Juan,,en,70.51.166.26,bugme@sympatico.ca,13126577,000000119653644,4,4,I entered my phone number attached to my account. I was asked verbally to provide it again. I should only need to do this once.,4
245435,05-SEP-11,04-SEP-11,Cristobal,,en,64.228.215.168,karen.ryan@sympatico.ca,13129235,000000119644387,5,5,not a thing,5
245436,05-SEP-11,02-SEP-11,Mary-Jane,,fr,96.20.124.34,lise.lionel@sympatico.ca,13100869,000000119600965,4,4,,4
245437,05-SEP-11,04-SEP-11,Jose,,en,67.68.10.102,dale.ramsay@sympatico.ca,13127096,000000119653871,5,4,NIL,5
245438,05-SEP-11,03-SEP-11,Benazir,,en,99.226.180.93,frank.peter@sympatico.ca,13119585,000000119641921,2,2,Change the quality of my service that I was paying for back to what it was two weeks ago,2
245439,05-SEP-11,03-SEP-11,Victoria,,fr,76.71.181.247,jpaul12@sympatico.ca,13120937,000000119635361,5,4,je n' ai pas de commentaire à ajouter,5
245440,05-SEP-11,21-AUG-11,Sujay,,en,12.158.89.27,zhiguang.qian@sympatico.ca,12972083,000000119317287,4,3,,4
245441,05-SEP-11,04-SEP-11,Hadhemi,,fr,174.93.166.205,ivan.gauvin081@sympatico.ca,13128515,000000119647788,5,5,,5
245442,05-SEP-11,04-SEP-11,Badreddine,,fr,174.93.243.212,lyne.tanguay@sympatico.ca,13129829,000000119653187,3,1,"J'aimerais que l'on règle mon problème 
merci",4
245443,05-SEP-11,31-AUG-11,Kevan,,fr,76.64.139.167,domenic.cicchini@sympatico.ca,13074661,000000119565206,4,4,"Le conseiller, services aux clients a été très éfficace à la résolution de mon problème.
 ",4
245444,05-SEP-11,03-SEP-11,Karla,,en,76.65.20.204,hfruitman@sympatico.ca,13120099,000000119640290,5,5,,5
245445,05-SEP-11,04-SEP-11,Vikram,,en,76.64.160.230,pmsertl@sympatico.ca,13131109,000000119643613,5,5,perhaps one of the best customers service experiences I have had - very happy.,5
245446,05-SEP-11,23-AUG-11,Ryshel,,en,70.27.24.46,mdodman@sympatico.ca,12994943,000000119377631,5,5,,4
245447,05-SEP-11,04-SEP-11,Alicia,,en,74.14.163.67,bonnienguyen@sympatico.ca,13126457,000000119652333,5,4,,5
245448,05-SEP-11,28-AUG-11,Ronald,,en,76.66.51.201,wsimmons@bell.net,13046877,000000119483531,4,4,,5
245449,05-SEP-11,04-SEP-11,Mohammed,,en,70.53.222.76,goldielibman@sympatico.ca,13128157,000000119654454,4,4,,4
245450,05-SEP-11,04-SEP-11,Nayeem,,en,65.94.121.244,Watsonsummit@bell.net,13125703,000000119654120,5,5,,5
245451,05-SEP-11,04-SEP-11,Julio,,en,67.158.79.114,jgroothuis@bell.net,13128829,000000119645896,4,4,,4
245452,05-SEP-11,04-SEP-11,Abdul,,en,70.52.159.74,agilchri@sympatico.ca,13125807,000000119645949,3,4,"Abdul was very friendly, but, I don't think he really knew how to resolve the problem. He tried the more difficult ideas to resolve it and then at the last he suggested the simpliest
Perhaps if the technicians were instructed to start with the simple and then go on to the complex. ",4
245453,05-SEP-11,31-AUG-11,Rayonette,,en,174.95.51.70,rennis88@sympatico.ca,13085657,000000119548182,3,1,"When I first called Bell to advise that I did not have telephone service, I should have been taken seriously at that time and my problem addressed instead of someone saying that a technician would be at my house between 5 p.m. and 9 p.m that day (they did not come).  My lack of service only seems to have been taken seriously when nearby school complained about lack of service.

You could also improve your customer service by calling back the customer to advise what the problme is,  what is being done about it and when.

That would be proactive instead of sendint out an electronic survey.",1
245454,05-SEP-11,04-SEP-11,Dawood,,en,76.67.123.2,r.aleman@sympatico.ca,13131159,000000119643773,5,5,None. ,5
245455,05-SEP-11,01-SEP-11,Achref Badii,,fr,70.53.134.226,blaise.levesque@bell.net,13110287,000000119582408,3,3,Rien de plus,4
245456,05-SEP-11,31-AUG-11,Paul,,en,70.49.174.96,billb@sympatico.ca,13071895,000000119561721,4,4,I feel the problem was solved without to much improvement required,4
245457,05-SEP-11,04-SEP-11,Sowjanya,,en,70.55.49.101,kdd1@bell.net,13129291,000000119645285,5,5,,5
245458,05-SEP-11,04-SEP-11,Asra,,en,76.65.16.159,lesley.lownds@sympatico.ca,13129571,000000119648609,2,1,"Better training on the wireless modem and javascripts required for installation - your install in looking for javascripts to be enabled on the browser , it would be beneficial for your staff to understand what this means ",1
245459,05-SEP-11,02-SEP-11,Chandler,,en,198.208.159.17,lbetts@sympatico.ca,13100471,000000119603931,5,5,Matched the offer for high speed DSL unlimited from TekSavvy.,3
245460,05-SEP-11,04-SEP-11,Alvaro,,en,65.95.137.145,educhesne3@bell.net,13127589,000000119654648,5,5,,3
245461,05-SEP-11,04-SEP-11,Iris,,en,76.64.199.7,golfbuddy@sympatico.ca,13128159,000000119647977,5,5,"this is the first time the knowledge and patience shown was excellent.IRIS was excellent
",5
245462,05-SEP-11,04-SEP-11,Methil,,en,69.156.118.236,leys.family@sympatico.ca,13129589,000000119653940,5,5,,5
245463,05-SEP-11,31-AUG-11,Oliver,,en,174.93.245.152,catguy@sympatico.ca,13072669,000000119570003,3,4,"Given me the lady in Ontario as soon as I called. She resolved my problem in 6 minutes, (but only after I was transfered to her after spending an hour with someone who knew less than me).
",3
245464,05-SEP-11,03-SEP-11,Oscar Ernesto,,en,70.53.84.147,mujuwalker@sympatico.ca,13122735,000000119632717,4,4,"English was NOT the first language for the technican, making the instructions
somewhat difficult to follow.",4
245465,05-SEP-11,03-SEP-11,Sarah,,fr,64.229.131.227,georges007@sympatico.ca,13119749,000000119631695,5,5,rien,5
245466,05-SEP-11,04-SEP-11,David,,en,64.231.7.51,pauline_irving@sympatico.ca,13130953,000000119650703,5,5,nothing,4
245467,05-SEP-11,04-SEP-11,Temsu,,en,174.88.168.42,tonio_t@sympatico.ca,13132489,000000119649675,5,5,,5
245468,05-SEP-11,31-AUG-11,Ashwini,,en,70.53.189.163,guido.dr@sympatico.ca,13076767,000000119565400,4,4,,4
245469,05-SEP-11,04-SEP-11,Pradheep Kumaar,,en,70.49.190.119,peter.kemp@sympatico.ca,13131015,000000119650507,4,4,Was sometimes difficult to understand what was being said.,4
245470,04-SEP-11,31-AUG-11,Carl,,en,74.12.28.77,scottandjackie@sympatico.ca,13086881,000000119566460,5,5,offered a bigger discount,3
245471,04-SEP-11,28-AUG-11,Nabil,,fr,65.92.211.81,jean.desroch@sympatico.ca,13043941>,000000119486166,1,1,"- arrêter de dire que le système d'exploitation Linux n'est pas supporté et que le problème se situe là sans vraiment essayer de corriger le problème;
- arrêter de suggérer que seul les produits de Microsoft sont supportés;
- supporter les clients qui utilisent Linux.",1
245472,04-SEP-11,23-AUG-11,Maxamed,,en,174.95.67.224,luis.leal@bell.net,12994283,000000119381234,1,1,"Maxamed seemed very inexperienced. I call because my wireless internet keeps dropping a couple times a day.  He changes some settings said it would work.  I assumed everything was fine but after the call I checked my wireless and now it did not work at all.  I changed everything to the original setting and the wireless internet is not working, but still dropping a couple time a day.
",
245473,04-SEP-11,03-SEP-11,Perumalla,,en,184.145.0.199,rcave2609@bell.net,13123625,000000119642868,5,5,"Your tech, support person was very helpful, when she did not know the answer, (I just got a new Mac, and I don't know anything about it). She took the time to find out the answer.",5
245474,04-SEP-11,01-SEP-11,Diaraye,,fr,67.68.109.110,marcelcote@bell.net,13081265,000000119580805,4,5,tout a ete corect,5
245475,04-SEP-11,01-SEP-11,Zied,,en,184.144.173.102,vinylbiz@sympatico.ca,13108541,000000119598757,2,5,"I just could not hear him at the other end and he seemed frustrated.  All he had to do was raise his mic level or something. My phone was at max and i could barely hear him speak! 

It was aggravating for me.  My experience has little to do with me recommending bell or not. If the guy has issues its his problem. If you really want to know my opinion about Bell call me and it will be worth your while. I spend more than 3000$ per year at Bell!",3
245476,04-SEP-11,03-SEP-11,Imen,,fr,70.49.93.63,c.cicioli@sympatico.ca,13118001,000000119629365,5,4,n/a,5
245477,04-SEP-11,31-AUG-11,Koussay,,fr,70.55.67.66,yardenae@sympatico.ca,13089617,000000119554682,5,5,,5
245478,04-SEP-11,19-AUG-11,Ines,,fr,76.65.104.67,yves_mantha@sympatico.ca,12958501,000000119295559,4,5,,5
245307,04-SEP-11,25-AUG-11,Oscar,,en,174.94.66.21,macdermott@sympatico.ca,13018525,000000119432787,5,5,,4
245308,04-SEP-11,30-AUG-11,Daniel,,fr,184.148.232.68,marguerite.riley@bell.net,13064227,000000119524713,4,4,C'est juste la telecommande a propos des canaux favoris que l'on ne peut mettre en meme touches comme celui de Vieotron... Mais je suis tres satissfaite en general. Merci. Marguerite Riley 514-727-2011,5
245309,04-SEP-11,03-SEP-11,Irshad,,en,174.95.68.231,twj@sympatico.ca,13125041,000000119642921,3,3,,3
245310,04-SEP-11,02-SEP-11,Omer Ahmed,,en,67.71.57.178,mauricewm@sympatico.ca,13102096,000000119610493,4,4,,4
245311,04-SEP-11,03-SEP-11,Neha,,en,76.67.133.46,sgasner@sympatico.ca,13124313,000000119641781,3,2,i did not have the time to finish the investigation,4
245312,04-SEP-11,03-SEP-11,Manoranjith,,en,184.148.148.200,noramcarter@sympatico.ca,13122997,000000119642148,5,5,,5
245313,04-SEP-11,31-AUG-11,John,,en,70.49.114.154,hbraze1138@sympatico.ca,13112087,000000119557452,5,4,"This survey was filled in about a week or two ago.

Harold Brazel",5
245314,04-SEP-11,03-SEP-11,Seshadri,,en,70.26.135.180,mark148@sympatico.ca,13122089,000000119629555,5,5,,5
245315,04-SEP-11,03-SEP-11,Mohammed,,en,70.54.155.113,amasella@sympatico.ca,13117255,000000119642678,5,4,,5
245316,04-SEP-11,28-APR-11,Rachel,,en,70.51.120.155,tpopa@sympatico.ca,11878949,000000116775409,4,4,,4
245317,04-SEP-11,03-SEP-11,Nikitha,,en,184.144.26.118,langpaul@sympatico.ca,13121409,000000119632683,1,2,"Too slow, 1.25 hours is to slow.",2
245318,04-SEP-11,02-SEP-11,Jenett Mae,,en,70.30.55.215,anil.puni@sympatico.ca,13109907,000000119623227,4,5,when someone adds a program and there is going to be a promotion to give a heads up for trial bases.,3
245319,04-SEP-11,01-SEP-11,Alexandra,,en,65.92.41.22,douglas.lewis@sympatico.ca,13095105,000000119597809,5,4,nothing,5
245320,04-SEP-11,02-SEP-11,Salvador,,fr,76.65.41.88,micalef.s@sympatico.ca,13102441,000000119608734,5,5,,5
245321,04-SEP-11,01-SEP-11,Jeremy,,en,184.148.174.90,mikeshan@bell.net,13102641,000000119595074,5,4,,4
245322,04-SEP-11,03-SEP-11,Adel,,fr,174.93.128.10,apodgorski@sympatico.ca,13117395,000000119642225,5,5,rien,5
245323,04-SEP-11,03-SEP-11,Adarsh,,en,76.70.82.149,slack32@sympatico.ca,13124445,000000119629668,1,2,"He might have understood the question I was asking. He messed up my computer, as a result I needed to spend another hour on the line with another tech support person.",1
245324,04-SEP-11,03-SEP-11,Nora,,en,76.70.82.149,slack32@sympatico.ca,13124447,000000119630426,5,5,It help when the service rep understands both english and computers. ,3
245325,04-SEP-11,24-AUG-11,Gavin,,en,76.66.24.100,carolmacfarlane@sympatico.ca,13001195,000000119395226,3,2,I thought the problem was solved but it keeps reoccurring.  I am very dissatisfied with my service from sympatico & if the problem continues I shall switch to rogers.,1
245326,04-SEP-11,02-SEP-11,Abdelalim,,fr,69.159.88.199,jean-marc.bellavance@sympatico.ca,13098465,000000119604627,5,5,,5
245327,04-SEP-11,31-AUG-11,Elda,,en,70.48.254.2,mwbarrett@sympatico.ca,13082895,000000119569320,3,1,I was told the mainframe was done and I went 4 days without internet when all along the mainframe was back up and running.,3
245328,04-SEP-11,03-SEP-11,Asiya,,en,70.53.59.38,rglass@sympatico.ca,13123709,000000119628078,5,5,,4
245329,04-SEP-11,03-SEP-11,Ronald,,en,174.89.132.9,djh97@sympatico.ca,13118937,000000119630471,4,4,time staying on hold.,4
245330,04-SEP-11,31-AUG-11,Sarra,,fr,174.93.225.152,jstlaurent@sympatico.ca,13078989,000000119551319,1,1,r.soudre le problème alors que c'était possible,3
245331,04-SEP-11,03-SEP-11,Maria,,en,174.91.138.198,dlross@bell.net,13118975,000000119636089,5,5,No,4
245332,04-SEP-11,03-SEP-11,Hedi,,fr,70.31.241.254,gabrielgelinas@sympatico.ca,13119651,000000119637862,5,4,,4
245333,04-SEP-11,03-SEP-11,Shobha,,en,70.48.53.211,mjgmarion@sympatico.ca,13122541,000000119627769,4,4,"The problem was rectified and I was happy, however the message given was that it would take a few minutes but it too over two hours.",5
245334,04-SEP-11,28-AUG-11,Mohamed,,fr,76.67.156.95,france.hamel@bell.net,13043333,000000119483911,3,4,J'avais l'impression de déranger le technicien qui a répondu,4
245335,04-SEP-11,03-SEP-11,Nelly,,en,174.94.56.15,katfletcher@bell.net,13121135,000000119640320,5,5,,4
245336,04-SEP-11,02-SEP-11,Rym,,fr,174.93.217.236,renaudmtl@sympatico.ca,13105189,000000119600020,4,4,,4
245337,04-SEP-11,03-SEP-11,Claudia,,en,69.158.67.122,bill_jack@sympatico.ca,13117769,000000119633142,3,5,"This specific call was actually a followup to a series of calls I made in recent weeks due to a hardware problem in our area. The problem is solved and I have no problem with the technical resolution (time taken, explanation, etc). However, despite this I would say my overall ""Bell experience"" regarding my calls is a negative one.  My main complaint is the amount of time it has taken me on the phone with the numerous calls I had to make to solve the problem.  In all cases (4-5 calls), I have gotten through to a technical support agent quickly (2-3 minutes) but its the time after the first contact that was the real issue. To resolve my single problem, I was on the phone over two hours talking to various agents.  Among the reasons for this lengthy time include:  having to repeat myself numerous times due to agent's inability to understand me due to lack of general comphrehension of the English language, getting the agent to repeat themselves due to their lack of ability to communicate in English, having to repeat my problem over and over to various technicians, having to repeat my address, phone number etc some times to the same agent many times on the same call (can they not write my info down the first time I tell them ?) and  lack of technical understanding by first level support. Early on, I was told they fixed the problem, but then when I found out it wasn't, I had to call back and talk to another agent and I had to repeat the process all over again.
Another issue was getting put on hold for extended periods waiting for a person with a higher service level and the waiting for a response from a technical unit not part of the customer response centre.
In summary, I would think that if you hired smarter and/or better trained people who are adept at speaking English you would be able to reduce the call times considerably thus reducing (in theory) the number of people you have on staff and at the same time give your loyal customers a much better customer experience.  I mean this with no disrespect to the Bell agents I spoke with. For the most part they were polite, eager to the solve the problem, and doing the best they could under the circumstances.
PS  I had no problem with Claudia although my call with her and the other agent I spoke although with did take around 35 minutes.
",3
245338,04-SEP-11,03-SEP-11,Maxamed,,fr,184.146.233.2,j_boucher@sympatico.ca,13120367,000000119633733,5,5,,5
245339,04-SEP-11,03-SEP-11,Ravi,,en,216.209.218.73,cedargrange@sympatico.ca,13118189,000000119630254,5,5,present service is O.K,5
245665,05-SEP-11,04-SEP-11,Salvador,,en,184.150.83.195,mbkerr@sympatico.ca,13130129,000000119650997,3,3,"This was my second call within an hour and Salvador advised me that he checked the lines and checked the neighbourhood as well for any issues.  Salvador took more time with my concerns, but however after having to call twice I was not feeling very confident.  He did tell me that I could log onto Bell if I had any more problems, but if I do not have an internet connection, this would be impossible as I explained and he agreed and said I could always call back.",4
245666,05-SEP-11,01-SEP-11,Jessica,,en,174.94.116.108,springerhobby@sympatico.ca,13107143,000000119592399,4,4,,4
245667,05-SEP-11,03-SEP-11,Josue,,en,70.30.81.153,bellefair@sympatico.ca,13117657,000000119637497,5,5,,5
245668,05-SEP-11,03-SEP-11,Joseff,,en,184.146.156.184,agiorno1320@bell.net,13117089,000000119629795,5,4,,5
245669,05-SEP-11,31-AUG-11,Rudys,,en,70.50.113.28,pholley@sympatico.ca,13084873,000000119557870,5,5,,5
245670,05-SEP-11,31-AUG-11,Paul,,en,70.30.52.210,mikefran@sympatico.ca,13114053,000000119561769,5,5,,5
245671,05-SEP-11,04-SEP-11,Med Wacef,,fr,76.67.174.181,guy.major@sympatico.ca,13128233,000000119648287,5,4,,5
245672,05-SEP-11,31-AUG-11,Mouna,,en,67.71.22.155,len-lila@sympatico.ca,13080219,000000119556432,4,4,,4
245673,05-SEP-11,31-AUG-11,Hema,,en,174.88.53.116,lillianwilliams@sympatico.ca,13080369,000000119560844,4,4,,4
245674,05-SEP-11,04-SEP-11,Jason,,en,76.68.80.132,fasih@bell.net,13127777,000000119647484,1,3,shut down your company if you can't run the show.,1
245675,05-SEP-11,04-SEP-11,Sudhakar,,en,69.156.76.17,davidheggie@sympatico.ca,13127209,000000119645411,4,4,"Things did not work the first time but after the 3 call and direction and a 2nd visit from the internet everything is working well.
Re phone took 1 call to set up voice mail and 3 calls to set up # of rings -still not working you are to do
work on your end
re satalite installation took the easy way out as did not want to rune more wires -said his job to get running not to have the 3 jacks working for different locations in house",4
245676,05-SEP-11,30-AUG-11,Feres,,fr,174.94.90.246,bujoldpepin@sympatico.ca,13058171,000000119530274,2,1,"Nous avons eu une belle et bonne réponse suite à nos interrogations concernant notre facturation.Nous avions opté, pour améliorer notre service,d`augmenter la performance de notre réseau.On devait recevoir un nouveau modem le 2 sept.(facteur)Le 2 sept, nous avons plutôt reçu un appel de la cie Purolateur,à Laval?,nous avisant que le modem ne pouvait nous être livré?.Sur place, à Laval,on ne nous a pas remis le modem en question puisque l`adresse ne correspondait pas à la notre.Le bon de livraison à mon nom et numéro de téléphone est le 3901256653 (purolator).L`agent xz173 à corrigé l`erreur et promis que j`aurais le modem en question livré à la maison en début de semaine.En tant que retraité de Bell je suis étonné du manque de professionnalisme accordé au service après vente.Je demeure abonné de Bell à cause de mon lien d`attachement en tant qu`ex- travailleur de Bell Canada et ce malgré les mauvais commentaires d`amis.(tarification).
Autre point:Serait-il possible d`avoir Fibe chez-moi?Car lors d`appels antérieurs une préposée m`a dit que c'était possible tandis qu`une autre m' a dit que non. 
Vous comprendrez qu`avec un service semblable je suis maintenant très attiré d`aller vers vos compétiteurs. 
Paul Pepin Roselyne Bujold",
245677,05-SEP-11,29-AUG-11,Carmen,,en,76.69.129.59,sallamby@sympatico.ca,13054683,000000119517830,4,4,Carmen was very helpful & answered my questions. My problem is being lied to by Bell when I accepted their suggestion to convert to a new wireless modem. I advised that I had very limited technical knowledge and was told that a Bell person would bring to modem and instal same. This turned out not to be true.,3
245678,05-SEP-11,31-AUG-11,Manonmani,,en,74.12.49.233,dread@sympatico.ca,13111277,000000119553492,3,2,Rep didn't seem to grasp what I was trying to find out. ,4
245679,05-SEP-11,03-SEP-11,Dheeraj,,en,74.14.126.136,rtowes@sympatico.ca,13124023,000000119633607,5,5,,4
245680,05-SEP-11,03-SEP-11,Mallika,,en,76.70.78.49,pierredeb6@sympatico.ca,13123357,000000119637978,3,4,,5
245681,05-SEP-11,01-SEP-11,Rym,,fr,69.157.228.197,francoislalancetteperso@sympatico.ca,13096173,000000119589843,5,,j'attend la réponse du technicien,5
245682,05-SEP-11,04-SEP-11,Alonia,,en,70.53.29.201,crujip@sympatico.ca,13127047,000000119648763,5,3,all emails are not coming through,5
245683,05-SEP-11,04-SEP-11,Jose,,en,76.75.181.75,the3quinngirls@sympatico.ca,13132391,000000119651757,5,5,,4
245684,05-SEP-11,02-SEP-11,Mohammed,,en,64.229.135.41,gbm1@sympatico.ca,13096503,000000119616726,4,4,it was difficult for me to clearly understand his speech and accent,4
245685,05-SEP-11,30-AUG-11,Isaac,,en,76.75.181.75,the3quinngirls@sympatico.ca,13068777,000000119544618,5,5,,4
245686,05-SEP-11,29-AUG-11,Suresh kumar,,en,74.15.35.176,fmlt_oliver@sympatico.ca,13060449,000000119518233,5,5,Nothing,5
245687,05-SEP-11,31-AUG-11,Stephane,,en,70.49.29.89,sjbrunskill@sympatico.ca,13087343,000000119560634,4,4,,4
245688,05-SEP-11,04-SEP-11,Eliena,,en,184.147.115.181,modella@sympatico.ca,13130389,000000119648482,1,1,tell the truth,2
245689,05-SEP-11,04-SEP-11,Kumar,,en,184.147.115.181,modella@sympatico.ca,13130391,000000119654251,1,1,tell the truth. I am requesting a 2 day credit off my monthly internet bill.,2
245690,05-SEP-11,04-SEP-11,Erick,,en,184.147.1.212,jeannieh4o@bell.net,13128749,000000119645999,4,4,"I thjnk it was done to satisfaction, it I think was weather related.

       Thanks",5
245691,05-SEP-11,04-SEP-11,John,,en,65.95.184.242,dunchondo@sympatico.ca,13127502,000000119651625,3,1,your tech. had to refer me to someoneelse,3
245692,05-SEP-11,04-SEP-11,Hayett,,en,174.93.146.59,jean-fontaine@sympatico.ca,13128721,000000119643590,5,5,not a thing,5
245693,05-SEP-11,04-SEP-11,Sergio,,en,76.70.52.157,robryan@sympatico.ca,13131495,000000119649741,4,1,"Based on what your reps told me, the
area that I live in is very internet
congested and that I should never expect
to have a connection remotely close to
the service that I am paying for. That is certainly not how you market it.
",2
245694,05-SEP-11,19-AUG-11,Sam,,fr,70.51.200.212,benoitblanchet@sympatico.ca,12949669,000000119300604,5,5,,5
245695,05-SEP-11,04-SEP-11,Juan,,en,76.69.49.86,irvine.monmore@sympatico.ca,13128501,000000119654113,2,1,,2
245696,05-SEP-11,04-SEP-11,Nizar,,fr,70.24.234.202,bkulesza@bell.net,13126413,000000119654056,4,2,,4
245697,05-SEP-11,02-SEP-11,Naveenkumar,,en,76.69.32.240,glen.mcconnachie@sympatico.ca,13111883,000000119623129,5,5,|Needed a couple more answers but he adv they do not do that!,3
245698,05-SEP-11,04-SEP-11,Gregory,,en,70.48.106.181,woodcat@sympatico.ca,13132785,000000119645687,3,1,Better communication between level 1 tech and real technician. Improve troubleshooting scripts. No Dsl working from Sat. 9pm to Sun 12.40pm next day is not acceptable!,3
245699,05-SEP-11,02-SEP-11,Sudheer,,en,67.70.119.15,jeprince@sympatico.ca,13098655,000000119616046,5,5,,5
245700,05-SEP-11,04-SEP-11,Marcus,,en,65.95.92.157,beme@bell.net,13126303,000000119646532,4,4,it took a long time to get to a service technician first of all.  ,4
245701,05-SEP-11,27-AUG-11,Gattu,,en,70.26.37.50,bgoodarzi@sympatico.ca,13034185,000000119476905,5,5,"I stayed on wait for awhile.
Your customer service is great.",5
245702,05-SEP-11,22-AUG-11,Ridha,,fr,76.69.108.22,stemarid@bell.net,12985269,000000119347372,4,3,,4
245703,05-SEP-11,31-AUG-11,Wissem,,fr,174.93.147.91,julien29@sympatico.ca,13079079,000000119566920,5,5,Tout était correct Merci,5
245704,05-SEP-11,03-SEP-11,Deepthi,,en,65.92.155.32,dfmortimer@sympatico.ca,13118867,000000119628938,2,5,You should have resolved my problem rather than referring me to an outside contractor who charged me to correct a Bell System problem.,4
245705,05-SEP-11,02-SEP-11,Jose,,en,184.146.164.149,llaksman@sympatico.ca,13100929,000000119604141,5,5,,5
245706,05-SEP-11,02-SEP-11,Katherine,,en,184.146.164.149,llaksman@sympatico.ca,13100931,000000119607304,5,5,i have always been very impressed with how well your representitives have been able to help me out with my computer problems.,5
245707,05-SEP-11,04-SEP-11,Dilip,,en,65.95.234.237,zoraali@sympatico.ca,13132921,000000119654087,3,3,Provide reinstallation of phone jack without the approximate cost of approx $100 as it seems to be the source of my problem which also affected my regular phone. Has happened frequently over past several months,4
245708,05-SEP-11,03-SEP-11,Reginald,,fr,174.92.161.200,danny_luisa@sympatico.ca,13118645,000000119634286,1,1,repondre a la question,1
245709,05-SEP-11,08-AUG-11,Juan Paolo,,en,70.48.70.157,db.stonge@sympatico.ca,12837423,000000119015089,1,1,"I was informed that there was a "" service issue"" in my area causing my problem and that I should continue trying every couple of hours. I called back app:9:00pm and was told there was no ""issue"" and that representative solved my problem in a couple of minutes",
245710,05-SEP-11,06-AUG-11,Hanen,,fr,74.15.117.26,clubpunching@bell.net,12823599,000000118990232,5,5,,5
245711,05-SEP-11,04-SEP-11,Sarra,,fr,70.48.108.66,sylvie.beaufort@sympatico.ca,13132259,000000119646176,2,5,"Vous ne semblez pas tenir compte de ce que nous comme client nous disons, au lieu de me faire vérifier toutes mes connexions malgré mes explications, j'ai perdu beaucoup de temps, pour qu'à la fin on me dise, votre secteur est touché par une panne générale le service reviendra dans 1 heure... Cette vérification aurait pu être faite au début de l'appel plutôt qu'à la fin ...",
245712,05-SEP-11,26-AUG-11,Kevin,,fr,65.92.6.68,j.p.ewasew@sympatico.ca,13027053,000000119454735,5,5,"Pas grand chose d'autre; Le technicien (Kevin)a fait son gros possible pour accéder à mon ordinateur, afin d'en prendre le contôle(à distance). Le téléchargement d'un 'Applet' a dû être effectué à  plusieurs reprises afin que  ce programme puisse être ""exécuté"" sur mon ordinateur. Il(Kevin) y est parvenu et a pu Apporter les Corrections nécessaires quant à la Reconfiguration des Paramètres (Incoming mail, Outgoing mail, Ports,...)concernant mon Programme de courriels (e.g. ""Windows Live Mail""), d'où ma raison d'avoir contacté 'Sympatico': une impossibilité de pouvoir envoyer(expédier)des courriels sans que s'en suive une succession de Messages d'erreurs dénonçant des Problèmes d'incompatibilité avec le Serveur, m'exhortant donc ainsi à communiquer avec mon Fournisseur de Services Internet. 
",5
245713,05-SEP-11,02-SEP-11,William,,en,70.50.109.177,elizabeth.hicks@sympatico.ca,13095503,000000119605819,5,5,none,5
245714,05-SEP-11,04-SEP-11,Khalil,,fr,174.94.100.213,danou.dumouchel@sympatico.ca,13127159,000000119652918,5,5,Rien tout était parfait,5
245715,05-SEP-11,01-SEP-11,Jonathan,,en,174.89.140.84,sal.r@bell.net,13106195,000000119593113,4,4,,3
245716,05-SEP-11,01-SEP-11,Matthew,,en,174.89.140.84,sal.r@bell.net,13106197,000000119597302,4,4,,3
245717,05-SEP-11,04-SEP-11,Wafa,,en,74.12.118.130,blessedsacrament2@sympatico.ca,13126421,000000119651615,,,"I didn't answer the other questions, because my call was not at all about this account.  It was about the b1sacd36 internet account linked to phone number 613-938-6356 and the email cgtibo@sympatico.ca (and NOT about this one which is b1qjpj74 internet account linked to phone number 613-932-9505 and the email blessedsacrament2@sympatico.ca).  Those two accounts have been mixed up for some reason -- you people have screwed them up and it's constantly causing me problems!!!  I'm really frustrated over this situation and I'm getting more and more impatient.  
   I have a regular phone line with Bell, I have an internet account with sympatico, I have a mobile phone line and I have a Turbo Key mobile phone number.  I am also responsible for two business phone lines with Bell, another residential phone line, another sympatico account and a Bell ExpressVu account.  That's quite a bit of money you're making with me.  I don't like threats, but, as you know, you have a number of competitors and they are regularly after me to switch from Bell to them, so . . . 

Claude",
245718,05-SEP-11,02-SEP-11,Med Wacef,,fr,70.30.159.169,claude184@sympatico.ca,13093595,000000119611235,4,3,"mon conseiller m'avait dit, que dans les 3hrs qui suivait mon appel une autre personne me contacterait pour vérifier si la vitesse était rétablie pcq elle est seulement de45% et personne ne la fait . ",3
245719,05-SEP-11,01-SEP-11,Rajni,,en,64.56.226.30,lockwasher@sympatico.ca,13100965,000000119586399,2,1,"The quality of connection was a big problem and the speed of speech would be easily intelligable to a teenager, not to an old duffer like me (76) I tried several times using the Rep's advice to no avail.",2
245720,05-SEP-11,01-SEP-11,Mario,,en,70.52.159.23,d.n.f@sympatico.ca,13073705,000000119578097,4,4,"Thank you for having a Canadian service rep.to deal with.
He was extreamly efficiant,courtious and fixed an on going problem,I hope.
    A retired Bell employee ",4
245721,05-SEP-11,02-SEP-11,Robert,,en,206.172.98.40,krausejohnson@sympatico.ca,13100163,000000119606563,4,4,Nothing to the inquiry but it would be better I your bills showed that there is no annual contract and that it expired more than 4 years ago. The charge for dial up is high. High speed is not availble from Bell where i am.,3
245722,05-SEP-11,03-SEP-11,Evan,,en,174.95.18.34,rhazin@sympatico.ca,13123711,000000119637197,4,4,To be able to call me back as I had to get off the phone for a few minutes.,4
245723,05-SEP-11,03-SEP-11,Noureddine,,fr,76.64.220.211,mireillephilie@bell.net,13122507,000000119641519,1,1,"J'ai eu accès à internet que cette journée seulement.
Je viens de retéléphoner et cette fois j'espère que mon problème est réglé. ",3
245724,05-SEP-11,03-SEP-11,Alvaro,,en,184.148.183.100,d.hull@sympatico.ca,13118575,000000119640998,5,5,,5
245725,05-SEP-11,01-SEP-11,Luis,,en,64.231.40.115,kurtgar@sympatico.ca,13100213,000000119594284,5,4,"Shorten the amount of segments to go through, to find the service inquiry.",4
245726,05-SEP-11,01-SEP-11,Med walid,,fr,174.94.96.168,mevena40@bell.net,13082099,000000119576288,5,4,"nous pourrions ameliore le service  internet belle tele  parce que quand la pluie tombe on peu pas regarder la tele

",
245727,05-SEP-11,04-SEP-11,Ashwini,,en,184.147.60.45,janet040@sympatico.ca,13128649,000000119653103,4,5,,4
245728,05-SEP-11,30-AUG-11,Maria,,en,70.30.80.89,kon.haehling@sympatico.ca,13063133,000000119523603,1,1,"Keep your promises, no one called me back as promised",2
245729,05-SEP-11,21-AUG-11,Achref Badii,,fr,174.92.192.147,LAPERLE@bell.net,12966175,000000119323727,4,4,"J'aime me faire servir par un canadien francais chose qui ne m'arrive pas souvent c'est pourquoi j'ai apprecie 
enormement.",5
245730,05-SEP-11,04-SEP-11,Jose,,en,74.15.33.196,bcowan001@sympatico.ca,13126257,000000119646111,4,4,,4
245731,05-SEP-11,04-SEP-11,Shinoj,,en,174.94.33.171,donaldandlinda.lee@sympatico.ca,13127415,000000119653833,5,4,Internet Explorer still not working properly...will continue to work with Technical support...,4
245732,05-SEP-11,04-SEP-11,Dawood,,en,64.229.169.151,lorna.rodgers@sympatico.ca,13129735,000000119643399,4,5,"The female supervisor (Len) was a bully.   It is physically difficult for me to get down on my knees to look at the wires under the desk (I'M 75 but I did it).  She demanded that I get someone to help me (I live alone and it was 7:15 am) SHE HUNG UP ON ME.  I am a professor of business communication and I am neither senile nor deaf.  THE TECHNICIAN WHO CAME TO MY HOME WAS POLITE, KNOWLEDGEABLE, AND QUICK TO IDENTIFY AND FIX THE PROBLEM. KUDOS TO HIM.",2
245733,05-SEP-11,03-SEP-11,Adarsh,,en,70.24.163.158,germike@sympatico.ca,13119757,000000119635331,5,5,,5
245734,05-SEP-11,04-SEP-11,Nebgha,,fr,184.146.245.121,jacinthe.germain@sympatico.ca,13128571,000000119647923,,1,"Le temps D'attente fut trop long ,je n'ai parlé à personne.J'avais un problème de vitesse.Quand je suis revenu une heure plus tard, le problème n`était plus là.Probablement que vous aviez un problème de transmission que vous avez résolu..",3
245735,05-SEP-11,04-SEP-11,Anusha,,en,74.15.26.5,thomasrh@sympatico.ca,13132429,000000119652231,3,4,The agent spoke very softly and thus was hard to understand - it was necessary to have her repeat things many times.,4
245736,05-SEP-11,04-SEP-11,Aida,,en,174.89.111.134,theirvines13@bell.net,13132401,000000119648228,4,1,Improve the quality of the spoken English. Educate your staff on Android,4
245737,05-SEP-11,04-SEP-11,Denis,,en,70.48.49.20,colleen.briscoe@sympatico.ca,13126961,000000119651588,3,3,employees better understand the products they sell and more patience with clients.  Bell treats new clients better than ones they have had for 30-40 yrs.,2
245738,05-SEP-11,01-SEP-11,Latregan,,fr,67.70.147.181,royal.bourque@bell.net,13105851,000000119589796,5,4,,5
245739,05-SEP-11,04-SEP-11,Jose,,en,70.51.239.175,judy.martin@sympatico.ca,13129151,000000119651081,5,5,nothing,5
245740,05-SEP-11,04-SEP-11,Manel,,fr,70.55.208.7,manon.lachaine@bell.net,13129925,000000119644536,4,4,,3
245741,05-SEP-11,03-SEP-11,Cindy,,en,70.54.13.191,chuckh53@sympatico.ca,13118331,000000119639219,1,1,use english speaking canadians,1
245742,05-SEP-11,03-SEP-11,Sanjay,,en,64.229.10.107,pp4@sympatico.ca,13123423,000000119641635,5,5,"At times,I had trouble hearing Sanjay. Whenever it happened, he was able to adjust the volume so it was quite good. Other than that, my experience was great. ",5
245743,05-SEP-11,04-SEP-11,Naidu,,en,174.92.85.212,thecousineaus@sympatico.ca,13132397,000000119649030,5,5,Hire more people like the person who resolved my problem. He deserves recognition. He was curtious and knowlegeable. Thta's what Bell can do to improve. Hire more p[eople like the gentlemen who helped me out. He didn't waist my time and resolvedx my issue within 10-15 minutes. Not like some of the idiots I've dealt with in the past.,5
245744,05-SEP-11,03-SEP-11,Rebello,,en,184.151.127.230,masse4@sympatico.ca,13122181,000000119634425,1,1,"We called about IP tv, it was confirmed with our phone number that we were able to get it.  On Sat. Sept 3, the Bell tech spent several hours & nothing is working since then. Not even our Internet.  I am now using my cell for Internet! ",3
245745,05-SEP-11,02-SEP-11,Nadim,,fr,70.55.179.37,lbouladier@sympatico.ca,13100479,000000119609825,5,4,,5
245746,05-SEP-11,03-SEP-11,Ruth,,en,74.12.176.21,gloriawhite@sympatico.ca,13119845,000000119639891,5,5,,5
245747,05-SEP-11,04-SEP-11,Walid,,fr,70.51.196.110,caro_serge@sympatico.ca,13126661,000000119648209,3,3,Réduire le temps d'attente,3
245748,05-SEP-11,04-SEP-11,Jose,,en,69.157.167.185,pdegenha@sympatico.ca,13130983,000000119650351,5,5,,5
245749,05-SEP-11,04-SEP-11,Ajay,,en,74.14.4.134,anitakurz@sympatico.ca,13126031,000000119651273,4,5,,5
245750,05-SEP-11,22-AUG-11,Gloria,,en,70.27.192.140,yantha@sympatico.ca,12986575,000000119328890,5,4,changed my e-mail address but I realize I should just have established a new one,5
245751,05-SEP-11,01-SEP-11,Raj,,en,70.29.115.220,gordan_launchbury@sympatico.ca,13096941,000000119587099,3,2,The CCR was helpful as to his recommendation. But I did resolve the problem by going to the Internet Connection choices.,4
245752,05-SEP-11,03-SEP-11,Sowmya,,en,64.229.205.243,biscanada@sympatico.ca,13117789,000000119642317,1,1,"Bell technician should call me to find out if the problem resolved or not. However, I had to call Bell again to request to fix the problem. I spent two hours to talk to your technic support and testing center technician on the phone and they stll doubt my modem. That was not the truth!!! Actully, my connection in the outside switch box has been disconnected and changed to other's by Bell technician one day ago (I was told this by your technician who came to my house to make on-side checking on sept 4 for details). How come?????? Why ?????",1
245753,05-SEP-11,12-AUG-11,Megan,,en,76.66.80.223,nadia54@sympatico.ca,12886545,000000119126984,,,"I was told that I was going to have a special price for internet - no extra charge for  modem - extra security coverage , more gigabytes, etc. 
It never happened. I waited and waited and .... nothing  so I ended up cancelling my account. I am so fed up with being promised service ( not even good service - just service!!!) and just not getting it!!! Been a customer for over 50 years - guess customer loyalty means ....... dah..... nothing!!!
I wanted to stay but I am fed up with turning on my computer and having to press F2 to put in the correct time , date, press F10 to continue, wait for the firewall to come on - after being told that I have no firewall coverage- press the proper button in security.........dahdahdahdahdah... minutes later ---- firewall!!! I thought better coverage would make a difference. but found out that what i was promised on August 12 has not been carried out - there is no work order to give me what she promised- I get this e very phone call to your company!! that or some one in a third world country who cannot understand my difficulties . 
Is there anyone there reading this?",1
245754,05-SEP-11,04-SEP-11,Asma,,en,70.51.222.241,boswell@sympatico.ca,13126465,000000119654562,4,4,,5
245755,05-SEP-11,03-SEP-11,Rain,,en,65.95.91.238,nmiles@bell.net,13122963,000000119628182,5,5,,5
245756,05-SEP-11,03-SEP-11,Meriem,,fr,174.89.224.197,michelboucher76@sympatico.ca,13122421,000000119630076,4,4,,2
245757,05-SEP-11,04-SEP-11,Ingrid,,en,65.94.197.60,fklenk@sympatico.ca,13127819,000000119650601,5,5,,5
245758,05-SEP-11,03-SEP-11,Wissem,,fr,70.30.170.252,savoie.m@sympatico.ca,13124217,000000119639319,5,5,,5
245759,05-SEP-11,04-SEP-11,Luc,,fr,184.145.154.241,richdum@sympatico.ca,13131379,000000119652797,5,1,Le conseiller ne pouvait corriger le problème. On est censé me rappeler au plus tard mardi le 6 septembre. D'ici là je suis ennuyé par le système qui m'envoie des messages de corrections à faire.,4
245760,05-SEP-11,04-SEP-11,Leo,,en,70.30.28.179,ms.thibodeau@sympatico.ca,13130479,000000119647256,4,4,The representatives were positive and helpful. I wasn't happy with the technical service website where I tried to solve my own problem. I really appreciate having real people to problem solve with. A shame the wait times are SO long. That is discouraging.,5
245761,05-SEP-11,04-SEP-11,Deepak,,en,65.95.80.227,fclose@bell.net,13127793,000000119647776,1,1,"Figured out the problem would be nice. I will be moving to Rogers soon. I have tv, phone and Internet with bell and your losing it all.",1
245762,05-SEP-11,03-SEP-11,Grant,,en,70.49.118.251,enchantedforest@sympatico.ca,13119297,000000119642186,5,5,Nothing.  It made me very happy to be talking to someone in Canada as it was the one thing that annoyed me the most about sympatico service was that support had been outsourced to India.  No matter how helpful they were they were not always very easy to understand and more important than that was the fact that I felt that if I was talking to a Canadian company the people I talked to should be in Canada,5
245763,05-SEP-11,03-SEP-11,Kayla,,en,174.91.119.125,terence.gallagher@sympatico.ca,13124799,000000119632723,4,5,,4
245764,05-SEP-11,04-SEP-11,Karim,,fr,70.52.42.185,lapierre.mario@sympatico.ca,13129469,000000119648416,2,4,"Je suis suffisamment expérimenté pour que l'on me dicte quoi faire. Je n'ai pas besoin que l'on prenne le contrôle de mon ordinateur, surtout à la fin. ",3
245765,05-SEP-11,01-SEP-11,Abdelalim,,fr,70.55.167.51,brigittealbert@sympatico.ca,13072205,000000119575506,5,5,"En tantque client chez Bell depuis toujours,j'aurais aimé me faire offrir quelques mois sans frais de mon service internet car celui-ci me donne des maux de tête à chaque année. À tous les fois ou il est le temps de renouveler le forfait, je reçois toujours deux ou trois appel de vos représentants pour effectuer la même opération. Cela gruge de mon temps et vous le savez, le temps de nos jours est ce qui nous fait le plus défaud. Par exemple cette année, j'ai reçu un premier appel duquel nous avons conclu une entente, puis trois jour plus tard j'ai reçu un autre appel pour le même sujet. Je lui ai alors fait part de mon entente conclus, mais il m'a fait par qu'il ne trouvait aucune trace de cette entente dans mon dossier. Comble de maleur, la nouvelle entente était moins avantageuse que la première. Il a donc fallu que je fasse un appel à votre service à la clientelle. Encore une fois du temps à vous consacrer. C'est pourquoi j'apprécirais bien un petit cadeau de votre part pour ces inconvénients.

Merci de votre attention et de votre compréhention.",4
245766,05-SEP-11,04-SEP-11,Edwin,,en,174.93.28.153,bost869@sympatico.ca,13126463,000000119654101,5,4,,5
245767,05-SEP-11,04-SEP-11,Drew,,fr,184.144.192.128,imagemulti@sympatico.ca,13128461,000000119645715,5,5,,5
245768,05-SEP-11,04-SEP-11,Sondes,,fr,174.91.232.27,eric.berard@sympatico.ca,13127669,000000119648505,5,5,Moins d'attente avant d'avoir le service.,5
245769,05-SEP-11,04-SEP-11,Hector,,en,74.14.63.248,ruthwb@sympatico.ca,13131627,000000119651805,4,4,,1
245770,05-SEP-11,04-SEP-11,Nebgha,,fr,65.94.87.92,paulettev3@sympatico.ca,13130949,000000119646784,4,4,,4
245771,05-SEP-11,31-AUG-11,Azza,,fr,76.64.249.104,madac@sympatico.ca,13113605,000000119558914,5,5,Faire attention dès le départ de façon à ce que je n'aie pas à téléphoner à ce service. Quelqu'un n'a pas fait son travail à l'origine...,2
245772,05-SEP-11,03-SEP-11,Hector,,en,70.49.182.219,gn.grose@sympatico.ca,13119855,000000119642090,3,3,I appreciated that a technician came to my home after my problems accessing the Internet for some time.  At least someone with some know-how could see for himself how cramped the setup area is.  I have often found that computer-literate experts assume that I understand everything and can easily plug or unplug items with ease.  I think that Bell might find it worthwhile to have slow-paced hands-on sessions for older people like myself to perform tasks pertinent to our simpler needs with computers.,4
245773,05-SEP-11,04-SEP-11,Sarah,,fr,70.29.242.167,france.morin7@sympatico.ca,13127857,000000119650699,4,4,,4
245774,05-SEP-11,03-SEP-11,Rebecca,,en,74.12.145.101,tristarichardson@bell.net,13125015,000000119638306,5,5,,4
245775,05-SEP-11,22-AUG-11,Steven,,en,174.89.67.230,kevsedore@sympatico.ca,12979319,000000119350669,1,2,"Actual listened to me as a customer. Give accurate description of the problem, not a different issue every time (and none of those ended up being the problem). Tech guys are too repetitive with their problem solving techniques; if I would have dealt with 1 representative who correctly followed my problem from A to B, I would have had a resolution sooner. I went through 8 different people. 3 different departments, my cell phone bill is huge now and it took 5 days to get my internet back when all it took when a tech guy to come to my house for 15 minutes. I repeated told them I had gone through all the online tech solutions and no one listened to me. It was extremely frustrating and I am presently a very unhappy customer. ",1
245776,05-SEP-11,31-AUG-11,Fatma Sawcen,,fr,74.15.225.159,robert408@sympatico.ca,13085983,000000119548747,3,2,Parlez à quelqu'un qui parle québecois comme nous. La conversation devient difficile quand on fait toujours répéter. Surtout pour des indications importantes à notre ordinateuir,2
245777,05-SEP-11,02-SEP-11,Francine,,fr,69.159.153.200,fernand.fortin@sympatico.ca,13095975,000000119610968,5,5,"Il y a pas mieux .Vous avez très bien
répondu à ma demande . Votre service 
est impécable.

  ",5
245778,05-SEP-11,04-SEP-11,Marie-France,,fr,70.48.19.83,turgeonh@bell.net,13132535,000000119648155,5,5,trop d attente en ligne,5
245779,05-SEP-11,28-AUG-11,Adnen,,fr,67.68.176.253,rjlebeau@bell.net,13045967,000000119481519,5,4,"Après augmentation de vitesse, beaucoup de misère à ma branché appelé service mais problème resolu temporairement.
difficulté avec connection internet",4
245780,05-SEP-11,04-SEP-11,Youssef,,fr,76.67.187.79,brigitte.leboeuf@sympatico.ca,13126523,000000119648646,2,2,vérifier la force de la connection. La vente du routeur/modem a été rapide comme solution,3
245781,05-SEP-11,04-SEP-11,Nikitha,,en,65.93.88.48,ekeeble1@sympatico.ca,13127603,000000119649660,5,5,,3
245782,05-SEP-11,04-SEP-11,Skander,,fr,174.92.238.61,marjo.j@sympatico.ca,13130023,000000119653913,5,4,Que votre serveur soit correctpour la réparation,4
245783,05-SEP-11,03-SEP-11,Ben,,en,174.95.92.10,melissaryan@bell.net,13122333,000000119636267,5,5,Everything was great.,5
245784,05-SEP-11,04-SEP-11,Rim,,fr,65.92.208.66,nadergammal@sympatico.ca,13130543,000000119649063,3,3,,4
245521,05-SEP-11,04-SEP-11,Robert,,en,74.12.232.190,tab7@sympatico.ca,13132295,000000119650528,3,1,"I have been a bell internet customer since there was home internet available.  I have also lived in many cities in ontario where I had no problem with the internet, unless there was a mass outage which couldn't be helped.  Since I moved to Ottawa the area where I live does not have high speed internet via phone lines so to be able to keep my sympatico email  address I opted for the wireless modem that works off of the cell phone towers that is often used for rural customers.  We had a storm 2 nights ago with lightening and since then my modem will not pick up a signal from the same area that it has sat for the last 3 years in my home.  I have spent 2 days now trying to get a signal. I would like to keep my Bell internet as I do not want to give up my sympatico email address as every account and person that I have ever conversed with uses the sympatico.ca email address. When I call bell internet they are very helpful.  They tell me that there is a way to get better internet through bell a bell mobility hub for 3g or 4g internet and Bell is able to keep my sympatico address for me to use.  BUT every time they patch me through to bell mobility the operators there don't have a clue what I am referring to and then they put me on hold until I hang up. Can someone please call me that understands my issue. I have my home phone, internet and tv with bell.  If I cannot rely on the internet with bell I will probably switch everything to anybody but bell. I spend about $240./month ($3000/yr)on my bell products, I guess this means nothing to you.",1
245522,05-SEP-11,04-SEP-11,Paul,,fr,70.29.109.175,lamalbaie@sympatico.ca,13129453,000000119652600,1,1,,1
245523,05-SEP-11,04-SEP-11,Johanna,,en,70.24.215.8,shirley_fan@sympatico.ca,13131925,000000119654008,4,4,support MS Outlook configuration,4
245524,05-SEP-11,04-SEP-11,Suresh,,en,70.27.57.105,johntwilson@sympatico.ca,13129031,000000119643515,5,5,,4
245525,05-SEP-11,04-SEP-11,Cecile,,fr,76.67.189.44,LDaw@bell.net,13125637,000000119646551,4,4,,5
245526,05-SEP-11,02-SEP-11,Richard,,en,174.95.31.143,davepurdy@sympatico.ca,13094351,000000119620541,3,4,"Service restoration was promised by 2 AM but was not resolved until 6 AM. Since I work at night from home, 7 days a week, it caused a loss of time totalling over 2 working days, (including the first 18 hours, before I called. I expected the intermittent Internet that I experienced the night before would have been fixed automatically by the time that I called, since it was an outside problem, not one with my equipment, but it then took an additional 12 hours, not just 8 as promised.  ",3
245527,05-SEP-11,04-SEP-11,Rudys,,en,76.71.94.105,rick.y@sympatico.ca,13131389,000000119643464,5,4,,4
245528,05-SEP-11,04-SEP-11,Martina,,en,65.95.180.106,dorothywilliams@sympatico.ca,13127441,000000119654059,3,2,The person on the phone needs to listen closely to what is being told.  Had to repeat self at different times to get her to understand the problem instead of going off on a tangent and wasting my time.,3
245529,05-SEP-11,04-SEP-11,Ayesha,,en,69.156.117.248,wgarnet@sympatico.ca,13132735,000000119653615,4,3,"Tech was very helpful, messages (cable problems)that he and I were getting were the same but it did not result in the problem being fixed so I changed out my router after my second call and everything is working.",5
245530,05-SEP-11,04-SEP-11,Suresh,,en,76.64.40.20,vloewen@sympatico.ca,13132643,000000119643321,5,4,Nothing  .All was handled great   Thank You !!,4
245531,05-SEP-11,04-SEP-11,Nagender,,en,184.151.63.166,mores@sympatico.ca,13130429,000000119644178,4,4,,4
245532,05-SEP-11,04-SEP-11,Rolando,,en,70.49.75.76,garvinjeffers@sympatico.ca,13127991,000000119647996,4,4,,4
245533,05-SEP-11,30-AUG-11,Mouna,,fr,69.156.207.204,ileleonard_331@sympatico.ca,13061521,000000119522825,5,5,Tout était parfait,5
245534,05-SEP-11,04-SEP-11,David,,en,70.49.75.76,garvinjeffers@sympatico.ca,13127989,000000119646794,2,1,DAVID DID NOT HAVE THE COURTSEY TO CALL BACK WHEN THE LINE WAS DISCONNECTED. hE IN FACT WAS RUNNING AWAY  FROM THE PROBLEM WHICH rONALDO WAS LATER ABLE TO SOLVE,1
245535,05-SEP-11,04-SEP-11,Kranthi,,en,70.27.65.35,chcottier@sympatico.ca,13126807,000000119644369,4,5,,4
245536,05-SEP-11,04-SEP-11,Sharmila,,en,70.51.73.141,robertsherman@sympatico.ca,13131479,000000119647956,3,3,get people who speak english,3
245537,05-SEP-11,04-SEP-11,Moses,,en,174.92.69.184,bbere@sympatico.ca,13126251,000000119648785,4,3,"explaining why my signal strength and speed was so low.
It always was at 54 Mbps and strength was excellent. It went down to 1 Mbps and I do may more money, although I don't know why.",3
245538,05-SEP-11,03-SEP-11,Nouha,,fr,76.67.200.91,chris.leves@sympatico.ca,13118305,000000119634687,5,5,,5
245539,05-SEP-11,01-SEP-11,Jaime,,en,174.91.2.66,vincent.coupal@sympatico.ca,13108519,000000119596058,4,4,Mac's are different operating systems than a PC and this is probably the first time that a tech has not blamed it on the equipment or its attachments.  I felt that it was dealt with in a pleasant and timely manner.,4
245540,05-SEP-11,02-SEP-11,Saifeddine,,en,70.48.54.253,afjean@sympatico.ca,13090701,000000119618715,1,2,Representative was not able to advise.  Could have transferred me to someone who had better knowledge.  ,1
245541,05-SEP-11,04-SEP-11,Arbi,,fr,65.92.170.139,sachagagnon@sympatico.ca,13131693,000000119654568,5,5,Rien vraiment Bon service et tres connaisseur,5
245542,05-SEP-11,04-SEP-11,Ingrid,,en,174.95.135.86,krose@sympatico.ca,13129405,000000119645265,5,5,"Definitely no improvement needed! Your technician (Steve) was 'top notch' in efficiency,competence, and politeness!",5
245543,05-SEP-11,04-SEP-11,Dawood,,en,184.147.139.240,chloesmith34@sympatico.ca,13126845,000000119643592,5,5,Nothing,5
245544,05-SEP-11,04-SEP-11,Bella,,en,184.145.109.21,rick.bugnet@sympatico.ca,13131387,000000119648747,5,5,It was perfect!,5
245545,05-SEP-11,04-SEP-11,Leni,,en,76.71.154.24,john.chung2@sympatico.ca,13128985,000000119646566,4,4,,5
245546,05-SEP-11,04-SEP-11,Mahender,,en,76.69.115.97,kingaia@sympatico.ca,13129371,000000119644412,5,4,"Support additional browsers. Note that the phone interface was much better than chat.  Chat 'felt' like I was interacting with a sw program - much like emacs' eliza. I had to phone for further support because after making the changes per the chat, I couldn't connect via wireless at all.",4
245547,05-SEP-11,03-SEP-11,Carlos,,en,65.94.212.62,mgiancola1@sympatico.ca,13122369,000000119628114,5,5,"In the help I needed, nothing.",4
245548,05-SEP-11,03-SEP-11,Rachel,,en,174.93.66.245,emorales@sympatico.ca,13119291,000000119639329,5,4,,4
245549,05-SEP-11,29-AUG-11,Mohamed,,fr,64.229.48.85,yvonne-pierre@bell.net,13056111,000000119491142,5,5,,5
245550,04-SEP-11,31-AUG-11,Mario,,en,70.27.5.235,beveridge@sympatico.ca,13071807,000000119553980,5,5,Nothing really,5
245551,04-SEP-11,03-SEP-11,Grant,,en,70.27.98.89,frhammond@sympatico.ca,13119605,000000119639871,5,5,,5
245552,04-SEP-11,29-AUG-11,Med Amine,,fr,70.51.8.193,ahmed.mahidjiba@bell.net,13047273,000000119499637,4,4,J'ai juste noté que c'est pour la deuxième fois que j'appelle pour ce problème et on m'a toujours dit que c'était réglé mais ce n'était pas le cas. J'espère que cette fois-ci c'est la bonne. ,3
245553,05-SEP-11,31-AUG-11,Kmar,,fr,174.95.122.59,philippe_brisebois@sympatico.ca,13084861,000000119554306,4,4,rien,4
245554,05-SEP-11,04-SEP-11,Achref Badii,,fr,174.95.235.90,noreau@sympatico.ca,13130713,000000119654115,5,5,Moins d'attente en ligne.,4
245555,05-SEP-11,04-SEP-11,Pavan,,en,70.51.156.118,acmacdonald@sympatico.ca,13125785,000000119649795,5,5,absolutley nothing,5
245556,05-SEP-11,03-SEP-11,Vamsi,,en,174.93.20.133,eric.warth@sympatico.ca,13119327,000000119637477,5,5,,5
245557,05-SEP-11,04-SEP-11,Jose,,en,174.95.217.210,nempringham@sympatico.ca,13130629,000000119643751,5,5,"nothing ,i was very happy.",4
245558,05-SEP-11,04-SEP-11,Mardoqueo,,en,70.52.152.239,dw.kovachik@sympatico.ca,13127527,000000119651409,5,4,,4
245559,05-SEP-11,31-AUG-11,Badreddine,,fr,70.55.114.103,marjcote@sympatico.ca,13081555,000000119562416,4,5,,5
245560,05-SEP-11,04-SEP-11,David,,en,174.88.162.114,jt.star@sympatico.ca,13129139,000000119652351,5,5,covered everything 100% satisfied!,5
245561,05-SEP-11,04-SEP-11,Haykel,,fr,70.52.42.237,guyabel@sympatico.ca,13128237,000000119653478,4,5,,5
245562,05-SEP-11,03-SEP-11,Vamsi,,en,174.89.100.9,anne.perry067@sympatico.ca,13117363,000000119640970,5,5,,5
245563,05-SEP-11,03-SEP-11,Mitchell,,en,174.89.100.9,anne.perry067@sympatico.ca,13117367,000000119629383,1,1,,2
245564,05-SEP-11,04-SEP-11,Julio,,en,67.158.79.114,jgroothuis@bell.net,13128831,000000119645437,1,1,Your tech support for email issues is non existent. My previous provider was much more helpful.,1
245565,05-SEP-11,03-SEP-11,Edwin,,en,184.150.82.249,t.a.vaughan@sympatico.ca,13124733,000000119630414,5,4,no suggestions,5
245566,05-SEP-11,04-SEP-11,Naidu,,en,64.231.197.24,lima.metro@sympatico.ca,13129619,000000119643563,1,1,"A pop up indicating a security problem with a certificate in volving Gateway has been iodentified to you techs THREE times, including yesterday. Eachy time you have said the problem was resolved. I turned on my compuer today and...the certification message pops up again!!! I haven't a clue how to resolve it--and apparently neither can your techs.",
245567,05-SEP-11,03-SEP-11,Mathieu,,fr,184.145.185.210,pierredesaulniers@sympatico.ca,13123359,000000119634246,4,2,Suggérer de débrancher le modem pour programmer la nouvelle configuration obtenue de Bell,4
245568,05-SEP-11,04-SEP-11,Marouen,,fr,174.93.200.11,pierretlh@sympatico.ca,13131081,000000119649134,4,2,"ca été impossible de régler mon problème de courriel dans window live mail.  On m'a conseillé de supprimer ce programme, ce quej'ai fait. (Le logiciel était endommagé et je ne pouvais pas lire les messages et ni en envoyer.  Maintenant j'ai de la difficulté à rechercher ce logiciel sur Internet car je possède Windows XP, lequel choisir. Je crois que je vais rappeler pour de l'aide. Le conseiller m'a très bien répondu mais il ne pouvait corriger le logiciel endommagé.",4
245569,05-SEP-11,04-SEP-11,Wayne,,en,174.93.10.175,leebb@sympatico.ca,13129543,000000119653720,5,5,,5
245570,05-SEP-11,01-SEP-11,Tony,,en,76.67.121.29,simon.frechet@bell.net,13106833,000000119593782,5,5,,5
245571,05-SEP-11,04-SEP-11,Paul,,en,64.229.238.237,stephanritchie@sympatico.ca,13132119,000000119653796,5,5,,5
245572,05-SEP-11,26-AUG-11,Stephanie,,fr,70.30.249.152,italiaf1@sympatico.ca,13036623,000000119441362,5,4,,5
245573,05-SEP-11,04-SEP-11,Alicia,,fr,67.68.187.170,y.malenfant@sympatico.ca,13132813,000000119649255,3,2,"J'éprouve énormément de difficulté avec ma vitesse de connection. Depuis un an (2010-03-07) j'avais une haute vitesse de 1.49M en upload et .54 en download, ce qui me satisfaisait compte tenu de la distance. Mais depuis un mois on ne cesse de diminuer ma vitesse, on a remplacer mon modem(2011-09-02), encore des problèmes de stabilité de vitesse passant de 586K à 1.49M en upload, on me dit que mon profil avait été mis trop haut et hier on me dit qu'on ne peu me donner que 1.01M ce qui représente 68% de la capacité du modem selon Alicia. Je songe sérieusement à passer chez un fournisseur qui pourrait me donner un meilleur service.",2
245574,05-SEP-11,31-AUG-11,Haley,,en,184.148.132.19,jdaurer@sympatico.ca,13078009,000000119550500,4,4,"Coordinate with your various departments. Customer Service required information (ie name, address, phone number, User ID) and when transferred to Customer Retention Department, had to go through the same routine.",3
245575,05-SEP-11,04-SEP-11,Karla,,en,206.172.176.160,scaptain@sympatico.ca,13131774,000000119649466,3,3,"Dear Bell,I can not open my mail on Bell Sympatico.I can see my messages but when I click to open one, a pop up  says it has encountered a problem and has to close the connection.After 3 separate attempts to reset the settings,the Bell representative in India suggested I use Mozilla FireFox and Hotmail instead to read my mail. This works fine,but I still do not know why I can't use Bell Sympatico to access my Outlook Express,when Outlook Express works fine in my in box on my computer Shirley Captain",5
245576,05-SEP-11,04-SEP-11,Priyanka,,en,70.27.169.18,lbelisle2005@sympatico.ca,13129511,000000119649958,5,4,"nothing, the technologist was very polite and more than helpful",5
245577,05-SEP-11,04-SEP-11,Radhia,,fr,65.92.83.91,marc08@bell.net,13129939,000000119644039,5,5,,4
245578,05-SEP-11,04-SEP-11,Melvin,,en,184.146.103.244,fjaszai@bell.net,13127817,000000119646249,5,5,,4
245579,05-SEP-11,04-SEP-11,Pradheep Kumaar,,en,174.88.242.159,odysey68@sympatico.ca,13130773,000000119649311,5,5,"Everything was Hunky Dory,completely satisfied with the Customer service tech Pandeep",5
245580,05-SEP-11,04-SEP-11,Mihai,,en,70.53.72.180,mabaillie@sympatico.ca,13129879,000000119652146,4,4,,3
245581,05-SEP-11,04-SEP-11,Jeanette,,en,74.14.49.107,robertswan40@sympatico.ca,13131481,000000119651054,4,4,less of a wait time to get to speak with Jeanette,4
245582,05-SEP-11,03-SEP-11,Alex,,en,50.101.233.228,m_mlaroque@sympatico.ca,13121889,000000119636019,3,2,I was told that i would get a phone call back when they figured out why i had no internet.No one called back and my internet did not come back till the next day.Now it is slow as hell.,
245583,05-SEP-11,03-SEP-11,Mihai,,en,99.229.144.70,smwideman@sympatico.ca,13124475,000000119638321,1,1,have someone who can speak a little better english,1
245584,05-SEP-11,04-SEP-11,Rolando,,en,174.91.120.203,d.a.draycott@sympatico.ca,13127075,000000119644606,4,4,,4
245585,05-SEP-11,04-SEP-11,Carlton,,en,70.27.158.90,wandlthompson@sympatico.ca,13132689,000000119650968,5,5,none - Carlton was excellent,5
245586,05-SEP-11,04-SEP-11,Jose,,en,76.69.26.18,patty43@sympatico.ca,13130923,000000119648378,5,5,,5
245587,05-SEP-11,04-SEP-11,Moncef,,fr,74.15.214.187,j-grenon@sympatico.ca,13128527,000000119646242,4,4,,3
245588,05-SEP-11,04-SEP-11,Sujay,,en,173.195.10.164,davidf1@bell.net,13127207,000000119645586,1,1,,1
245589,05-SEP-11,04-SEP-11,Maher,,fr,70.49.76.69,cl.baron@sympatico.ca,13126899,000000119654086,5,4,C'est complet..........,5
245590,05-SEP-11,04-SEP-11,Vinay,,en,174.94.64.97,donaldm744@sympatico.ca,13127419,000000119650173,3,2,"I wanted to get a Wi-Fi connection to a new Kindle e-book reader, but your man was not able to help me.  I would like to suggest that your WEP key be made, say, 6 alpha characters, instead of 26 numbers from the modem",3
245591,05-SEP-11,02-SEP-11,Etienne,,en,76.64.165.128,l.gagnon@bell.net,13100256,000000119613962,5,4,none,5
245592,05-SEP-11,03-SEP-11,Hourry,,fr,174.88.156.116,rodsch@sympatico.ca,13123879,000000119632192,5,4,,5
245593,05-SEP-11,04-SEP-11,Dilip,,en,76.69.55.133,agroandbindi@sympatico.ca,13125811,000000119654524,4,4,,4
245594,05-SEP-11,04-SEP-11,Arjuman,,en,174.93.70.90,colleenjackson12@sympatico.ca,13126969,000000119654462,4,4,that customer service could speak a little more slower and clearer.,4
245595,05-SEP-11,02-SEP-11,Jamila,,fr,69.159.97.45,gaetan.gadbois@sympatico.ca,13096363,000000119611348,4,4,,5
245596,05-SEP-11,04-SEP-11,Gavin,,en,184.150.88.70,richard.dawdy@sympatico.ca,13131367,000000119648062,2,1,You could have fixed the problem after we spent  half an hour on the phone.,2
245597,05-SEP-11,23-JUN-11,Christopher,,en,174.88.188.196,beaubear@bell.net,12393609,000000118015495,5,4,,5
245598,05-SEP-11,04-SEP-11,Marwa,,fr,174.93.127.84,julie.cleroux@sympatico.ca,13129161,000000119648427,5,5,Le temps d'attente avant de parler à un conseiller.  Terrible!,4
245599,05-SEP-11,04-SEP-11,Divya,,en,184.147.40.57,almar.collins@sympatico.ca,13125923,000000119652215,5,4,I find at times that the rep speaks a litel fast thus making it hard to follow,4
245600,05-SEP-11,02-SEP-11,Shinoj,,en,70.53.108.102,alexcabrita@sympatico.ca,13109735,000000119622290,3,4,"A notification email from Bell that there was service outage in my area would have negated the frustration and the need to call customer service in the first place. 
Bell knows which customer are in what areas, you can quickly link that with service outages and local repairs and send out proactive notifications instead of frustrating your customers or worse have the customers believe that they are getting inferior internet services compared to other services such as Rogers.
Finally, when is the Fibe service going to be available in my area.",4
245601,05-SEP-11,04-SEP-11,Krutthiga,,en,64.231.12.177,wildor@sympatico.ca,13132761,000000119652552,3,1,"I tried to retrieve the password for my sympatico account by land line. Nothing I was given by computer OR actual voice will work. Also the computer tells me to use upper & lower case in entering a new password, but the computer voice does not mention this. ",3
245602,05-SEP-11,31-AUG-11,Suresh kumar,,en,64.231.223.159,s_arnold01@bell.net,13086511,000000119566045,5,5,,5
245603,05-SEP-11,04-SEP-11,Issam,,fr,76.64.86.97,jgauthier54@bell.net,13128819,000000119653474,5,5,,5
245604,05-SEP-11,04-SEP-11,Manel,,fr,184.145.191.55,j.gasse@sympatico.ca,13128541,000000119649881,3,4,,4
245605,05-SEP-11,04-SEP-11,Serge,,en,174.95.66.248,nelsoncamara@bell.net,13130627,000000119643621,5,5,"Nothing... he was very nice and tried to answer all my questions, even helping me with none directly related software issues.",5
245606,05-SEP-11,04-SEP-11,Mihai,,en,76.67.195.79,piparaymond@sympatico.ca,13131087,000000119652781,1,3,"first when the teck called at around 3PM he started to talk and his phone was cut off , no return call, I called again to inquire since i was told it would be B/tween noon and 5PM, at 3PM I called again and was told I was still schedualed at 6PM icalled back and was told that the ticket was closed and the problem was that we were not connected at the central some one should have at least called back to notify that it would be repaired the next day.",3
245607,05-SEP-11,04-SEP-11,Innocent,,en,70.48.254.83,tkrzewski@sympatico.ca,13132459,000000119648144,3,3,"Gee, let's see..maybe not keeping me on hold for 45 min. before someone picked up, and perhaps the support could be Canadian and speak english without any accent for a start???",3
245608,05-SEP-11,04-SEP-11,Radhika,,en,74.15.68.156,3m43mit@sympatico.ca,13125539,000000119648191,1,1,Set up internet the same as it was before I moved,3
245609,05-SEP-11,04-SEP-11,Hector,,en,70.55.216.179,maurice43@bell.net,13130109,000000119651417,5,5,"

      Nothing",4
245610,05-SEP-11,04-SEP-11,Indhu,,en,64.229.238.46,Jweishar@sympatico.ca,13125619,000000119647038,2,1,The first agent was not capable to resolve my issue she kept going over the same process to see if my modem was working after being told numerous times it was not she had to talk to her supervisor and calle back she needs more training or should not be in trouble shooting,1
245611,05-SEP-11,03-SEP-11,David,,en,70.49.108.61,ramalho2000@bell.net,13123567,000000119633485,4,4,,5
245612,05-SEP-11,31-AUG-11,Sonia,,fr,184.145.190.240,alaintrem@sympatico.ca,13070489,000000119550784,4,2,"rien,mon ordinateur n'a pas assez de memoires RAM pour installer le service de sécurité; ce que je n'aime pas sais que je paie pour çà.",5
245613,05-SEP-11,04-SEP-11,David,,en,142.245.193.10,jbmacaulay@sympatico.ca,13128683,000000119648649,4,3,None,5
245614,05-SEP-11,04-SEP-11,Timothy,,en,76.65.23.234,david.parnes@sympatico.ca,13127199,000000119654670,5,5,,5
245615,05-SEP-11,04-SEP-11,Sarra,,fr,70.30.219.82,robin.simard5@sympatico.ca,13131487,000000119647061,3,2,"ca fait trois fois qu ils me disent qu ils vont m`envoyer un fil électrique de mon modem, j espère que la troisième sera la bonne.",3
245616,05-SEP-11,04-SEP-11,Manel,,fr,69.156.63.229,desormiers@bell.net,13127297,000000119648230,1,1,"Autoriser un technicien pour résoudre le problème sur les lieux.

Note (incapable de résoudre les problèmes par manque de callification sur le protocole TR-069)",4
245617,05-SEP-11,03-SEP-11,Juan,,fr,76.67.163.112,VCBRECH@bell.net,13116921,000000119641294,4,3,,4
245618,05-SEP-11,04-SEP-11,Achref,,fr,64.229.128.22,denis_gagnon5@sympatico.ca,13127267,000000119652730,5,4,Tout était correct.,4
245619,05-SEP-11,04-SEP-11,Khalil,,fr,76.65.177.107,melanie.lussier7@sympatico.ca,13130195,000000119649022,4,4,,4
245620,05-SEP-11,04-SEP-11,Jose,,en,70.29.131.165,the.deguerres@sympatico.ca,13132389,000000119645985,4,4,should have been advised to upgrade our Internet coverage since we were discussing Netflix ......,4
245621,05-SEP-11,04-SEP-11,Christopher,,en,184.147.115.195,marionbryant@sympatico.ca,13130012,000000119650221,4,4,,4
245622,05-SEP-11,04-SEP-11,Samy,,fr,184.144.173.167,joanne.jean@sympatico.ca,13128931,000000119653763,4,5,,3
245623,05-SEP-11,01-SEP-11,Inobel,,en,70.53.78.175,cobie.miller@sympatico.ca,13110785,000000119585124,4,4,,4
245624,05-SEP-11,02-SEP-11,Brent,,en,70.49.51.131,smith.mj@sympatico.ca,13115805,000000119623362,5,5,,5
245625,05-SEP-11,04-SEP-11,Elizabeth,,en,74.15.96.18,edna.jacklin@sympatico.ca,13127585,000000119645891,4,4,Can't think of anything,4
245626,05-SEP-11,04-SEP-11,Kanni,,en,174.95.210.197,dhenkel@bell.net,13127327,000000119652551,2,3,could not understand the lady on phone her accent was very strong but she very helpful computer did not comeback up till 1:00 PM NEXT DAY ,3
245627,05-SEP-11,04-SEP-11,P Senthil,,en,64.229.64.93,malovec@sympatico.ca,13129913,000000119652595,5,5,,4
245628,05-SEP-11,02-SEP-11,Georges,,en,70.31.78.139,gosine@bell.net,13096955,000000119602298,1,1,"Your reps need toknow their products and settings better, our query was eventually solved by a bell internet guideline at:
http://internet.bell.ca/index.cfm?method=content.view&content_id=9287

Your reps could not even go through that simple step-through - they insisted that we call bell business services since they claim that Bell home service clients must use only Bell email addresses - astonishing!",1
245629,05-SEP-11,04-SEP-11,Carlton,,en,184.145.16.220,nelson.barron@sympatico.ca,13130617,000000119650526,5,5,teach the phoenetic alphabet to your people,5
245630,05-SEP-11,04-SEP-11,John,,en,174.95.68.165,skchopra@sympatico.ca,13131987,000000119649928,5,5,Can't think of any!,5
245631,05-SEP-11,02-SEP-11,Eya,,fr,50.100.133.192,chrispi1213@sympatico.ca,13093399,000000119608298,5,5,,5
245632,05-SEP-11,01-SEP-11,Cindy,,en,70.53.57.50,newfran@sympatico.ca,13114391,000000119582859,3,2,"I was asked to click in on an unsecure site to continue.  I'm sorry, but I will NOT do that.  
Incidentely, I called at 11:15, not 1:15.",4
245633,05-SEP-11,23-AUG-11,Mindy,,en,65.95.23.31,smcleod_50@sympatico.ca,12997891,000000119369505,5,5,I can't think of anything.  Mindy handled all of my concerns and questions in a very professional manner.,5
245634,05-SEP-11,03-SEP-11,Med Amine,,fr,70.30.171.86,ve2lip@sympatico.ca,13125129,000000119642084,5,5,"Tout est parfait, le seul hic, ma facture pour 
internet,téléphonie maison, bell expressvue, est
exhorbitante. $180.00 par mois, mais comme
je suis client depuis plus de quarante ans alors....
Merci",5
245635,05-SEP-11,04-SEP-11,Johanna,,en,64.231.91.228,carol10@bell.net,13126667,000000119651160,5,5,There is nothing you could have done better.  Excellent service,5
245636,05-SEP-11,01-SEP-11,Suresh kumar,,en,174.95.52.208,slharpley@sympatico.ca,13106949,000000119591891,1,1,"I DID NOT SPEAK WITH ANYONE, I WAS DISCONNECTED!",1
245637,05-SEP-11,04-SEP-11,Ravi,,en,74.15.58.157,layne1@sympatico.ca,13129507,000000119648247,5,5,lower my monthly internet cost,5
245638,05-SEP-11,01-SEP-11,Chris,,en,64.231.54.161,alicja.taras@sympatico.ca,13109751,000000119583602,1,1,"EXTREMELY DISSATISFIED WITH THIS WHOLE ORDER AND HOW IT'S BEEN PROCESSED AND THE SUBSEQUENT ERRORS ON MY ACCOUNT.
I WANT THIS FORWARDED TO A MANAGER NOW.
AND NO DISRUPTION TO MY INTERNET SERVICE ON GRANDVIEW WAY. I'VE BEEN A LOYAL CUSTOMER FOR DECADES, I NEED THIS RESOLVED EXPEDIENTLY AND PROPERLY.
416-221-8858",1
245639,05-SEP-11,29-AUG-11,Mahender,,en,65.92.68.210,d.tuck@sympatico.ca,13048907,000000119500525,4,4,,5
245640,05-SEP-11,03-SEP-11,Jhon,,fr,74.15.66.237,marc.klein@sympatico.ca,13121981,000000119641302,2,2,"Me rappeler en dedans des deux heures, tel que promis.",2
245641,05-SEP-11,04-SEP-11,Vladimir,,en,70.48.0.97,n.mousseau@bell.net,13130537,000000119652037,2,1,fix the problem  i don't it the tech.was the issue the problem was in installation at the very start the installer said he could not run aphone line in the computer room unless he could run it along the  moulding outside the wall bell been the mother of phone  should be able  to run the line inside the wall .,3
245642,05-SEP-11,02-SEP-11,Jeff,,en,74.15.1.97,leslies@bell.net,13100623,000000119606816,5,4,There was not the usual wait for a customer rep to answer-which was wonderful.  Usually there is quite a lengthy wait.,4
245643,05-SEP-11,30-AUG-11,Natalia,,en,184.146.165.232,jrtucci@sympatico.ca,13062627,000000119536530,5,5,,5
245644,05-SEP-11,04-SEP-11,Mohammed,,en,65.95.29.105,suzemail@sympatico.ca,13132229,000000119643320,1,1,Call me back when you guys disconnected with me.,2
245645,05-SEP-11,30-AUG-11,Brandon,,fr,76.69.97.27,svquirion@sympatico.ca,13068519,000000119541201,2,4,"J'ai été mise en attente trop souvent. J'ai le sentiment que le préposé devait courir pour avoir l'information. En plus il y a eu une mauvaise compréhrension de mon mot de passe. Résultat j'ai perdu 1h30 pour une simple incompréhension d'un mot de passe






",3
245646,05-SEP-11,03-SEP-11,Jhon,,en,65.92.24.176,harveyaugust@sympatico.ca,13120043,000000119636572,5,4,,5
245647,05-SEP-11,01-SEP-11,Haythem,,fr,69.157.135.61,nathouellet@bell.net,13114357,000000119583113,5,5,,5
245648,05-SEP-11,03-SEP-11,Jose,,en,70.54.23.39,ro_pro@bell.net,13123795,000000119627846,4,3,What was done was enough at the time untill more could be done.,5
245649,05-SEP-11,04-SEP-11,Grant,,en,64.228.194.163,robert.mckaskell@sympatico.ca,13131463,000000119649067,4,5,,4
245650,05-SEP-11,02-SEP-11,Audiel,,en,184.145.120.251,brian.hambly@sympatico.ca,13092605,000000119607691,5,5,"nothing, benjamin was very helpful
and friendly",5
245651,05-SEP-11,04-SEP-11,Mohammed,,en,70.50.98.27,norman.howard@sympatico.ca,13130719,000000119654661,5,4,Have a person to talk to instead of talking to a machine.  When I first tried to get help all I got was a run-around.  Once I got to  the person who did help the service was excellent.,4
245652,05-SEP-11,04-SEP-11,Haykel,,fr,65.94.253.39,jstlaurent@sympatico.ca,13129133,000000119652696,4,5,,5
245653,05-SEP-11,03-SEP-11,Amir,,en,70.24.207.72,ibouvier@sympatico.ca,13120217,000000119638117,5,5,,5
245654,05-SEP-11,04-SEP-11,Methil,,en,174.95.215.194,mactear1@bell.net,13129893,000000119650269,5,5,can't think of anything.,5
245655,05-SEP-11,03-SEP-11,Jessica,,en,184.146.136.203,florenta@bell.net,13119491,000000119636330,5,5,,5
245656,05-SEP-11,20-AUG-11,Lila,,fr,69.159.89.198,denisbouchard@bell.net,12960327,000000119305602,5,5,,5
245657,05-SEP-11,04-SEP-11,Sarah,,fr,50.100.105.241,paudia@sympatico.ca,13130925,000000119643941,5,4,je ne vois pas faire mieux très satisfait         ,4
245658,05-SEP-11,02-SEP-11,Eya,,fr,70.53.179.159,lambertmaurice@bell.net,13100335,000000119603446,4,4,"ILs ont réglé mon probleme pour la jouurnée mais le lendemain mon internet est revenu tres lente,vous avez un probleme avec votre produit OK ca marche pas je vas aller voir un autre fournisseur
",1
245659,05-SEP-11,01-SEP-11,Mouna,,en,70.49.144.221,sylder@sympatico.ca,13107531,000000119591258,5,5,NONE,5
245660,05-SEP-11,03-SEP-11,Radhika,,en,64.228.159.18,suval@bell.net,13124679,000000119638630,5,5,,5
245661,05-SEP-11,04-SEP-11,Noureddine,,fr,76.71.169.39,cmartin000@sympatico.ca,13126949,000000119645592,5,5,,5
245662,05-SEP-11,03-SEP-11,Neha,,en,70.50.111.103,styalin@sympatico.ca,13124645,000000119635560,4,4,First we had advised to be called 24-48 hours.  We needed our internet service immediately.  We called back and talked  to another representative insisting on immediate service.  At the end we gor our service.,4
245663,05-SEP-11,31-AUG-11,Kamil,,en,174.91.104.254,jsg@sympatico.ca,13078983,000000119568671,1,1,Everytime I call I am told that the issue is with my computer.  So I am wondering why is it that all 4 laptops and a desktop in my house are the issue.  I get off the phone and google the problem and solve my own issues.  We are looking into changing service providers just for simple lack of customer service.,1
245664,05-SEP-11,04-SEP-11,Joanne,,en,70.49.157.18,kurtandjen@sympatico.ca,13129417,000000119649515,4,1,On going internet issues for 4 years. Never has been resolved and will be changing internet providers.,1
245819,05-SEP-11,04-SEP-11,Ivan,,en,99.226.132.166,catherine.kennedy2@sympatico.ca,13126713,000000119654673,5,5,Nothing could have been done any better.  Ivan was very helpful and courteous and has a good sense of humour for dealing with those who are technically challenged like myself.,5
245820,05-SEP-11,16-AUG-11,Jean-Philippe,,fr,70.30.171.14,robert.ct@sympatico.ca,12921957,000000119221785,5,5,"
tout etait parfait;le conseiller singulièrement poli, aimable et patient",5
245821,05-SEP-11,04-SEP-11,Karla,,en,184.150.83.195,mbkerr@sympatico.ca,13130131,000000119650024,3,2,I was never really advised what the problem was or what caused it and then within the hour I had to call back again as we lost the internet connection again.,3
245822,05-SEP-11,30-AUG-11,Sarah,,en,65.95.128.240,mejo74@bell.net,13064649,000000119542293,4,1,Provided me a faster system. This one is not acceptable!!!,1
245823,05-SEP-11,04-SEP-11,Claudia,,en,174.94.33.171,donaldandlinda.lee@sympatico.ca,13127417,000000119653685,5,1,Phone connection was cut off when trying to remedy Internet Explorer connection with sympatico...still not working properly,3
245824,05-SEP-11,04-SEP-11,Cintia,,en,65.95.71.103,r.reginato@sympatico.ca,13131169,000000119651282,4,4,,4
245825,05-SEP-11,03-SEP-11,Amy,,en,64.56.224.122,d.hodgkinson@sympatico.ca,13118573,000000119629830,5,5,I had to make an issue five times about the quality of my line and thus internet quality.  This is FAR too many.,3
245826,05-SEP-11,31-AUG-11,Moises,,en,70.53.102.248,joankulagowski@bell.net,13078543,000000119554763,5,5,,4
245827,05-SEP-11,04-SEP-11,Ramzi,,fr,70.53.249.31,george.rag@sympatico.ca,13128047,000000119651098,1,1,"faire que les changements effectués soit encore là le lendemain matin, ce qui n'est pas le cas. 
Li me faut donc tout reprendre à zéro.",2
245828,05-SEP-11,01-SEP-11,Kranthi,,en,70.49.186.88,bbriggs@sympatico.ca,13091869,000000119593618,2,1,,3
245829,05-SEP-11,04-SEP-11,Raza,,en,65.93.43.72,ybr@sympatico.ca,13132837,000000119647050,5,5,Nothing,5
245830,05-SEP-11,03-SEP-11,Nikitha,,en,64.229.205.243,biscanada@sympatico.ca,13117787,000000119627533,1,1,"Tell customer the truth what's the real problem. DO NOT lie to the customer! There was NO dsl signal on my side at that time( it was approved by on-site checking report of your technician on Sept. 4.2011). But I was told I had dsl signal and it was caused by my modem at my end. I asked to fix asap. But, nobody took care of it and problem NOT fixed and I had to call to request again.",1
245831,05-SEP-11,03-SEP-11,Leni,,en,70.29.57.169,morgan1407@bell.net,13122669,000000119632040,3,3,"Yesterday's experience was not too bad - however I have not used my bell net e-mail in a year.  I have used gmail as it is much more simple and there is never any problems with it .... About a year ago I called Bell for help and got someone from India - he had me on the phone for an hour - there was a langue barrier and  he had no idea what he was doing - he keep doing the same thing over and over - finally I hung up -  I just could not take the torture anymore.  Thankfully I still had my gmail.  I would not recommend your service because you email set up is too complicated and if something goes wrong your customers are forced to seak to somone in India, Philippines where is is often a language barrier and their computer skills leave a lot to be desired.  I purchased my computer in a Source One in Burlington a year ago.  You had a specail on at that time... people in the store were talking about switched to Cogeco because of the very issues I have experienced with Bell. I had no idea what they were talking about at the time. I have since had the same experience unfortunately.",1
245832,05-SEP-11,01-SEP-11,Mohamed,,fr,174.93.227.147,mario.laplante01@sympatico.ca,13101811,000000119591792,5,4,,5
245833,05-SEP-11,01-SEP-11,Jean Paul,,en,70.31.78.139,gosine@bell.net,13096957,000000119598247,1,1,"My question on mail client settings for Bell should have been answered - instead your rep insisted that I call my email server provider, and kept insisting on that - instead of checking simple port and SSL settings for Windows Mail",1
245834,05-SEP-11,02-SEP-11,Alex,,en,70.26.45.205,seif.karim@sympatico.ca,13106545,000000119618731,1,1,Be more careing. It seems no body at Bell care about my painfully low speed internet service. I signed for Essential Plus( up to 2 Mbps) and all what I am getting is 450 Kbps. I am also being charged a monthly usage insurance plan of $5.00 for up to 40 Gbp of down load. What a Joke. I can't even down load a short video clip with this speed. Time to switch to another service provider.,1
245835,05-SEP-11,04-SEP-11,Med ali,,fr,184.144.139.98,liner10@bell.net,13129649,000000119651345,5,5,Rien,4
245836,05-SEP-11,31-AUG-11,Fatiha,,fr,174.89.238.2,sbaouche@sympatico.ca,13115519,000000119549735,5,5,,3
245837,05-SEP-11,04-SEP-11,Danny,,en,174.91.133.156,johnnysunday@sympatico.ca,13129021,000000119646089,5,5,,5
245838,05-SEP-11,04-SEP-11,Ronald,,en,74.12.234.181,pepito45@sympatico.ca,13131006,000000119644532,4,4,,5
245839,05-SEP-11,04-SEP-11,Robert,,en,74.12.234.181,pepito45@sympatico.ca,13131008,000000119644571,5,5,,5
245840,05-SEP-11,04-SEP-11,Ronald,,en,76.71.136.207,clarencegreen@sympatico.ca,13126907,000000119650423,5,4,,4
245841,05-SEP-11,04-SEP-11,Mohammed,,en,65.95.139.111,algeow@sympatico.ca,13125897,000000119652343,4,5,I did find it a bit difficult with Mohammed's accent until I got used to it.  I am 82 and I must say he was very patient with me.,5
245842,05-SEP-11,04-SEP-11,Karla,,en,65.93.154.91,eileen.dickson@sympatico.ca,13127597,000000119647579,5,5,"My experience with the representative was
way above par.",5
245843,05-SEP-11,04-SEP-11,Nikitha,,en,174.88.201.79,obingo@bell.net,13130767,000000119651792,5,5,It was hard sometimes to understand,4
245844,05-SEP-11,04-SEP-11,Eya,,fr,76.67.153.44,nelson.cote@bell.net,13130619,000000119645404,2,3,"J'ai attendu plusieurs longues minutes en ligne pour avoir un représentant au bout du fil.  La demoiselle était impatiente envers moi et mon manque de connaissances informatique.  Ses soupirs d'exahspération me rendait très décus et la frustration montait en moi.  Je lui ai dit d'ailleurs.  Nous on est pas nécessairement très à l'aise avec toute cette techique informatique, et quand on nous fait passer pour des nuls au téléphones, on a juste envie d'aller s'abonner chez vidéotron.  C'est là ou j'étais client avant.  C'est mon 35% de réduction aux employés qui me garde à Bell.  ",3
245845,05-SEP-11,04-SEP-11,Sinu,,en,76.69.1.7,m_shebib@sympatico.ca,13129875,000000119651115,5,5,very satisfied with assistance provided,5
245846,05-SEP-11,04-SEP-11,Dinesh,,en,74.15.68.156,3m43mit@sympatico.ca,13125537,000000119647507,1,1,Provide the same internet/printer capability as I had prior to my move to a new address.,3
245847,05-SEP-11,04-SEP-11,Hal,,en,69.158.18.77,jjcallag@sympatico.ca,13128883,000000119653390,5,5,Nothing. They shouls all be like him,3
245848,05-SEP-11,04-SEP-11,Gustavo,,en,70.30.213.3,mondo@bell.net,13130417,000000119648457,1,1,Better service.,1
245934,06-SEP-11,05-SEP-11,Kaouther,,fr,70.53.135.184,violette.marius@sympatico.ca,13143416,000000119661095,2,1,"JE SUIS PROPRIETAIRE D'UN LOGICIEL POUR DOWNLOADER ,MON ORDINATEUR A PLANTER ,UNE FOIS REMIS EN MARCHE TOUT MES PROGRAMES N'ETAIENT PLUS ACTIFS ET JE NE POUVAIS PAS LE REBRANCHER ET ON A PAS PU M'AIDER ON M'A DIS DE FAIRE APPEL A UN TECHNICIEN.ALORS J'AI CANCELLER MON SERVICE D'AIDE CHEZ VOUS PUISQUE JE DOIS PRENDRE LES SERVICE D'UN TECH.SUR CE ACCEPTEZ MES SALUTATIONS DISTINGUEES",4
245935,06-SEP-11,05-SEP-11,Carmen,,en,184.145.106.174,jeanmontminy@sympatico.ca,13137722,000000119666378,5,5,"The person I spoke to was extremely helpful and very pleasant.  I answered question 4 based on my experience with this one person.  However, I have not been equally pleased in the past, and have been having a lot of problems with my bell mail - problems I believe Bell is aware of and have not resolved for quite some time.",5
245936,06-SEP-11,05-SEP-11,Salvador,,en,174.91.49.207,judith.katz072@sympatico.ca,13138244,000000119662845,5,5,,5
245937,05-SEP-11,01-SEP-11,Maria,,en,76.64.10.81,gandrews5@sympatico.ca,13096411,000000119597461,5,5,"can't think of anything....she was very knowledgeable and listened to my concerns....and then fixed it!what more can I say, I'm happy.",5
245938,05-SEP-11,04-SEP-11,Ajay,,en,184.144.20.157,chasmare@sympatico.ca,13126803,000000119651546,5,5,The one thing you could do better is to remember that not everyone is computer literate.I had a feeling that Ajay was a little impatient with my following his directions.I'm not familiar with all the terms that he was using.In light of his ability to fix my problem I hold no grudge. Thank you Ajay!,5
245939,05-SEP-11,01-SEP-11,Zohra,,fr,70.55.117.194,rejeanprou@sympatico.ca,13115049,000000119585512,2,2,,3
245940,05-SEP-11,02-SEP-11,Karishma,,en,76.64.10.37,zinger.fam@sympatico.ca,13109349,000000119616055,1,1,Had more technical knowledge and listened,3
245941,05-SEP-11,02-SEP-11,Melinda,,en,184.146.145.252,smhong@sympatico.ca,13106989,000000119600799,3,4,,4
245942,05-SEP-11,25-AUG-11,Mayned,,en,74.15.81.231,lisa_walker_31@sympatico.ca,13018153,000000119422369,4,4,??,3
245943,05-SEP-11,02-SEP-11,Cindy,,en,174.95.60.231,blossomkennedy@sympatico.ca,13092295,000000119612191,5,5,"Hire more Customer Service Reps like Cindy. She was very professional, friendly and compitent. ",4
245944,05-SEP-11,30-AUG-11,Priya,,en,70.30.31.37,pat.meek@bell.net,13066409,000000119533666,5,5,"Nothing. I have other issues with Bell, but they are completely unrelated to my call on the 30th.",5
245945,05-SEP-11,01-SEP-11,Selene,,en,70.26.54.62,johnbiafore@sympatico.ca,13112739,000000119585380,5,5,Service was excellent-good communication- good expertise- needed a new modom - well recieved - Thanks,5
245946,05-SEP-11,04-SEP-11,Manel,,fr,174.93.232.183,real_robert@sympatico.ca,13131281,000000119644371,5,5,Très satisfaite des services rendus et du professionnalisme des personnes auxquelles j'ai parlé.,5
245947,05-SEP-11,31-AUG-11,Budala,,en,64.231.80.73,gtlearle@sympatico.ca,13076753,000000119554800,1,1,"Agent was not helpful or informative at all. Told me if I didn't like Bell's service, I could find another provider.",1
245948,05-SEP-11,02-SEP-11,Max,,en,174.93.42.38,mkandar@bell.net,13102755,000000119601028,1,1,None,2
245949,05-SEP-11,04-SEP-11,Valerie,,fr,69.157.182.183,bearicky_4@sympatico.ca,13126275,000000119650808,3,1,le systen etait en panne et ont me demander d'appler plus tard ou demain matin,5
245950,05-SEP-11,04-SEP-11,Marvin,,en,184.148.174.228,pd.thomas@sympatico.ca,13130977,000000119645275,5,3,,5
245951,05-SEP-11,31-AUG-11,Alex,,en,70.27.14.34,krcurry@sympatico.ca,13079763,000000119565639,5,5,Good service - prompt attention to my questions - good followup,5
245952,05-SEP-11,01-SEP-11,Evangeline,,en,76.64.14.9,anne132@bell.net,13071015,000000119574168,3,3,,3
245953,05-SEP-11,12-AUG-11,Salvador,,en,67.70.205.251,rayfrost@sympatico.ca,12887435,000000119123795,5,5,,5
245954,05-SEP-11,04-SEP-11,Moses,,en,74.14.48.240,tml16@sympatico.ca,13132469,000000119644514,2,1,"3 times we've had issues with our phone not working since last Monday.... very very frustrated with the poor service!!! Please fix our phone line at 9056925055
soon!",1
245955,05-SEP-11,02-SEP-11,Celina,,en,184.147.115.100,sjubenville@sympatico.ca,13106895,000000119612343,5,5,nothing,4
245956,05-SEP-11,02-SEP-11,Dilli,,en,184.147.116.4,hwoitzik@sympatico.ca,13097739,000000119604608,1,2,"I had complained a number of times about my dial up conection from 705-385-3712 to no avail. Your call centre people from foreign lands try to do their best but it is not good enough. I can dial up long distance from Whitby,but not from Port Sydney. It is the telephone line that needs attention.
It is shorting out and buzzes which creates a faulty connection.",2
245957,05-SEP-11,04-SEP-11,Timothy,,en,76.71.97.170,dht.inc@sympatico.ca,13127329,000000119653506,5,5,"Reference:  Ticket No. 9144204 -- Gaurav and Jason were very knowledgeable, cordial and helpful.  Bell should have more staff of their caliber to assist your customers.",5
245958,05-SEP-11,04-SEP-11,Carlton,,en,76.66.18.2,bkisluk@sympatico.ca,13126411,000000119647822,5,5,Nothing with Carlton,4
245959,06-SEP-11,04-SEP-11,Ronald,,en,184.146.107.66,cybergraphics@sympatico.ca,13127067,000000119654668,1,1,"Not lie to me regarding the turn around time for my issue to be resolved. Not put me through to a supervisor when requested and not downgrade my service to 3.2 megs when I'm paying for Fibe 12. 

EXTREMELY DISSATISFIED = GIVEN REALLY SHITTY SERVICE. 

That's the reason why I'm cancelling all of my Bell services.",1
245960,06-SEP-11,05-SEP-11,Jose,,en,74.14.221.211,pdaley@sympatico.ca,13141044,000000119655834,5,5,Possibly connected me to someone in Canada.,5
245961,06-SEP-11,05-SEP-11,Celina,,en,74.14.35.90,hirst9@sympatico.ca,13137216,000000119657598,4,4,"Nothing on this service call, Celina did an excellent job at resolving my inquiry ",5
245962,06-SEP-11,05-SEP-11,V.v.,,en,184.148.185.62,j_verner@bell.net,13137478,000000119663898,5,5,,5
245963,06-SEP-11,05-SEP-11,Sergio,,en,206.47.85.122,othello1@bell.net,13140834,000000119659121,5,5,You could get him to move in next door,4
245964,06-SEP-11,05-SEP-11,Sage-Fidele,,fr,184.145.152.98,stbigben@sympatico.ca,13142560,000000119664495,4,5,,5
245965,06-SEP-11,05-SEP-11,Perumalla,,en,50.101.233.141,deborah.rivers@sympatico.ca,13135500,000000119664487,2,1,"I have been using Essential Plus since 2004 the service has been unbearably slow.The line was tested for speed.I have been paying for 2mb to find out I have been receiving 131 kbps download and 76 kbps. I believe Bell OWES me.I was then cut off from the person and I expected a call back because of the problem since she did ask me my phone # several times. I tried to go on line to Bell but my service was so slow I have to wait 30 min.to get on it and when I did the person on live chat said they couldn;t help me.I then called again.",1
245966,06-SEP-11,05-SEP-11,Saifuddin,,en,65.95.225.9,aantonel@sympatico.ca,13133234,000000119670312,5,5,,4
245967,06-SEP-11,05-SEP-11,Jose,,en,174.88.16.126,dougjarvis@sympatico.ca,13135804,000000119656218,1,1,Fix my problem sending mail.,
245968,06-SEP-11,05-SEP-11,Taoufik,,fr,70.48.27.141,cloclo9@bell.net,13135028,000000119668963,5,5,,5
245969,06-SEP-11,05-SEP-11,Jaime,,en,209.146.245.161,mo88@sympatico.ca,13140254,000000119664079,3,3,The individual was very polite and friendly but appeared to be reading off script.  When I tried to ask questions certain questions I was unable to get a clear answer. They weren't complicated questions but she either didn't understand or didn't have the answer but wouldn't say so.  ,3
245970,06-SEP-11,05-SEP-11,Victoria,,en,70.52.24.47,keugeni@sympatico.ca,13138506,000000119664221,3,1,Yet again the problem was with the Bell network and not my system.  It took 2 phone calls and 3 hours to be told that the problem was with Bell and not with our system as no one was available to test Bell's network.,1
245971,06-SEP-11,27-AUG-11,Ricardo,,en,64.228.73.56,lajka@sympatico.ca,13037651,000000119466792,5,5,,5
245972,06-SEP-11,05-SEP-11,Genevieve-Marie,,en,70.50.111.120,babyrey222@bell.net,13133986,000000119671090,4,4,I have no idea right now,5
245973,05-SEP-11,04-SEP-11,Nagender,,en,69.156.145.122,rocar@bell.net,13131497,000000119643545,5,5,"I cannot think of anything you could have done better.
The service from everyone I talked with was prompt and professional. 
Thank you all for a great service.",5
245974,05-SEP-11,26-AUG-11,Gustavo,,en,70.53.85.216,p.cheesman@bell.net,13030485,000000119446480,5,5,,5
245975,05-SEP-11,04-SEP-11,Adnen,,fr,67.68.151.172,chez.jeanne@sympatico.ca,13126831,000000119650361,5,5,non tout est super.,5
245976,05-SEP-11,04-SEP-11,Orlando,,en,76.68.141.87,cynthia.mccallum@sympatico.ca,13127073,000000119647271,5,5,nothing..rep was amazing,5
245977,05-SEP-11,04-SEP-11,Shobha,,en,65.95.146.254,john.robbins079@sympatico.ca,13128999,000000119654400,5,5,"nothing very good,satisfied thank you",5
245978,05-SEP-11,04-SEP-11,Slim,,fr,69.159.118.114,fljs@sympatico.ca,13127827,000000119650878,4,4,,4
245979,05-SEP-11,04-SEP-11,Drew,,fr,65.93.130.202,mamie.papi@sympatico.ca,13129919,000000119646855,5,5,non,4
245980,05-SEP-11,03-SEP-11,Moez,,fr,67.70.133.87,leonset7@bell.net,13121527,000000119633713,5,5,,5
245981,05-SEP-11,31-AUG-11,Kalyan,,en,70.27.67.248,rdecal@sympatico.ca,13085515,000000119567384,5,5,,5
245982,05-SEP-11,20-AUG-11,Kmar,,fr,70.30.148.26,clobel@bell.net,12959973,000000119303005,5,5,,4
245983,06-SEP-11,26-AUG-11,Christiane,,en,70.53.194.109,chevho@bell.net,13024947,000000119442327,4,4,,5
245984,06-SEP-11,04-SEP-11,Sudhakar,,en,74.12.43.215,dollenkerr@bell.net,13127395,000000119652472,5,5,Nothing,4
245985,06-SEP-11,05-SEP-11,Jose,,en,76.69.53.100,ncrole@sympatico.ca,13140586,000000119657217,5,4,I can't think of any way to improve my recent experience. I have always been pleased with the service from all the Bell representatives I have dealt with. ,4
245986,06-SEP-11,27-AUG-11,Sofien,,fr,69.157.129.130,lucie115@sympatico.ca,13038035,000000119475527,4,4,auper mieux jaimerais parler a du monde au lieu de la voitqui nous répond au début bye encore merci ,5
245987,06-SEP-11,05-SEP-11,Moses,,en,74.14.189.111,mbuchignani@sympatico.ca,13139828,000000119660504,5,5,"more regular updates to router software. Less breakdowns. Quicker identification of problem, it alway ends up taking HOURS of my life.  This has become a regular aggravation especially when I think about how much I am paying per month!",1
245988,06-SEP-11,04-SEP-11,Nawel,,fr,174.92.178.68,bruno.pare@bell.net,13126547,000000119644957,4,4,,5
245989,06-SEP-11,05-SEP-11,Julie Anne,,en,76.64.87.229,lruso@sympatico.ca,13139160,000000119669008,4,5,,5
245990,06-SEP-11,05-SEP-11,Mohamed Nidhal,,fr,76.67.87.235,mimipop23@sympatico.ca,13140174,000000119656555,2,3,meilleur communication dans chaque departement pour eviter de donner 3 et 4 version differente.Une communication en general entre les agents de la compagnie,3
245991,06-SEP-11,05-SEP-11,Gloria,,en,74.14.111.233,karen.goldenson@sympatico.ca,13138378,000000119668517,5,4,Nothing - it was fine.,4
245992,06-SEP-11,05-SEP-11,David,,en,69.157.59.85,cgrondin3@sympatico.ca,13134808,000000119668756,3,4,"The usual, You hire people that we can't understand and then expect a good response.  He did speak slowly when asked but by the time I hung up I was very stressed.  MAKE SURE EMPLOYEES CAN SPEAK GOOD ENGLISH  The technical man was excellent.  I would rather avoid phoning Bell because the chances of getting someone who speaks well is unlikely.  I know you won't change anything so why are you doing this survey.",1
245993,06-SEP-11,05-SEP-11,Emely,,en,174.95.153.236,j.pallin@sympatico.ca,13137440,000000119657034,5,5,,5
245994,06-SEP-11,05-SEP-11,Jaime,,en,184.147.10.14,thanet@sympatico.ca,13142958,000000119668315,5,5,"It was my fault, and the Bell representative fixed it.",5
245995,06-SEP-11,05-SEP-11,Lukasz,,fr,65.94.80.166,jcaron010@sympatico.ca,13137651,000000119658920,3,2,"changer mon window live mail  de l,anglais au franèçais",3
245996,06-SEP-11,05-SEP-11,Krishidhar,,en,70.48.50.153,touchc@sympatico.ca,13143166,000000119664615,4,4,nothing,4
245997,06-SEP-11,05-SEP-11,Nizar,,fr,70.29.233.216,besgar@sympatico.ca,13134200,000000119666928,5,5,,5
245998,06-SEP-11,05-SEP-11,Walid,,fr,184.145.150.167,arelj@sympatico.ca,13133782,000000119663129,5,5,,4
245999,06-SEP-11,05-SEP-11,Radhika,,en,50.101.233.141,deborah.rivers@sympatico.ca,13135502,000000119662530,4,3,"I mixed up the times on my calls.The call at 2:15.25 was not resolved but when I called back at 3:30.22pm.I called originally because my essential plus is brutally slow.I have been using Sympatico since 2004.The line was tested and I have been paying for 2mb per month but was only receiving 131 kbps and the upload was 76 kbps.The woman passed me on to a second level agent? He said the reason was because I live to far away from the Bell station? I live a 1/2 a block away!!He worked with my line to give me 2mb and it has made a difference.I am very disappointed in the fact that I have been faithfully paying for years and there is nothing for the client...but....you bend over backwards for the new clients!! Well, my contract is up Dec 9/11...I have had enough. I called Sept 2/11 and spoke to someone about my contract date and no mention or suggestion that I level up or any other questions.I am so disappointed in Bells service.I have to admit the second woman I spoke to on my second call yesterday did recognize a problem and passed me on to the second level agent which helped me but this has gone on for at least 2 years!!!",1
246000,06-SEP-11,02-SEP-11,Murali,,en,70.31.128.103,itsmehojo@sympatico.ca,13097947,000000119600150,2,1,Give a permanent solution!,1
246001,06-SEP-11,01-SEP-11,Ryan,,en,24.102.15.210,ronticchiarelli@sympatico.ca,13086183,000000119575137,1,1,It would have been very helpful if I was connected to the proper representative to service our requirements. We have cancelled our services with Bell back in June 2011 but still have issues with the billing of our account. After MANY discussions with MANY reps we still have NOT solved the closing of our BELL account with the amounts owing.This is definitely one of the reasons we have CANCELLED services with Bell.,1
246002,06-SEP-11,31-AUG-11,Marvin,,fr,76.64.137.228,jakian@sympatico.ca,13077767,000000119553306,4,4,,5
245849,05-SEP-11,02-SEP-11,Joseff,,en,64.229.175.247,marilynroy@bell.net,13101803,000000119617388,4,4,I do not appreciate call eentres in the Philipines where someone I sannot understand is trying to tell me what to do.  It is very unpleasant both for me and for the worker. ,3
245850,05-SEP-11,04-SEP-11,Moses,,en,76.68.80.132,fasih@bell.net,13127775,000000119647891,1,1,"whole call was pathetic.
",1
245851,05-SEP-11,04-SEP-11,Wynbert,,en,174.88.173.223,bernie.beland@sympatico.ca,13117697,000000119643081,1,1,resolve my issue within the time frame as you advised,1
245852,05-SEP-11,30-AUG-11,Bryan,,en,174.95.52.221,pcgorospe@bell.net,13066525,000000119521854,5,4,not on your side.,5
245853,05-SEP-11,04-SEP-11,Nikitha,,en,70.30.146.84,macjohn@sympatico.ca,13129887,000000119649003,1,1,"TO BE FAIR, IF THEY SPENT 5 MIN WE COULD HAVE CLEARED CLEARED THE PROBLEM",3
245854,05-SEP-11,04-SEP-11,Mohammed,,en,70.51.250.150,barbara.caron@sympatico.ca,13126211,000000119643628,5,5,,5
245855,05-SEP-11,14-AUG-11,Juan,,en,76.69.13.96,anitar@sympatico.ca,12894291,000000119165155,4,4,,4
245856,05-SEP-11,01-SEP-11,Kmar,,fr,70.26.238.235,annie.brochu@sympatico.ca,13091389,000000119592443,1,1,"la ligne était très mauvaise et la personne au bout du fil ne comprenais pas ce que je disais, elle n'a pas résolue mon problème elle m'a fait faire plein de chose n'ayant aucun rapport avec ma question.  Elle ne comprenais rien de ce que je lui disais",3
245857,05-SEP-11,11-AUG-11,Ines,,fr,184.144.179.19,ekhoueiry@sympatico.ca,12870625,000000119099124,5,5,La conseillère qui m'a répondu était très agréable et a su m'écouter et répondre à mes besoins. BELL et sa clientèle sont chanceux d'avoir quelqu'un comme elle au sein de son équipe. Merci.,5
245858,05-SEP-11,31-AUG-11,John,,en,69.156.98.24,mountain_man@sympatico.ca,13082755,000000119553541,1,1,"I had outlook express for my mail and somehow lost it to MS Outlook. The tech could have helped me find it and got it back up and running, but instead chose to have outlook as my mail which i don't want.",2
245859,05-SEP-11,03-SEP-11,Dorsaf,,fr,74.12.164.139,jocelyne.lescarbeau095@sympatico.ca,13120807,000000119632086,3,2,J'ai du r'appeler car autre problème est arrive apres 1 appel,5
245860,05-SEP-11,04-SEP-11,Patricia,,en,174.89.121.22,slevin@sympatico.ca,13131993,000000119654605,2,1,"The rep was not knowledgeable and was reading instructions or putting me on hold to ask someone for info. He finally put me through to someone at RIM who was able to resolve the problem.
The Bell rep should not have wasted my time. If the issue was beyond his scope of ability, he should have transferred the call immediately.",
245861,05-SEP-11,02-SEP-11,Jacques,,fr,67.68.6.187,giselegariepy@sympatico.ca,13096825,000000119603497,3,4,"Vous auriez pu : 
1. Lors de la sollicitation le 14 août dernier, me donner des informations justes quant au forfait pour la fibre optique (prix erronnés).
2. Respecter la date pour laquelle je m'étais entendue (le 23 août en soirée) car vous m'informiez le 22 août en laissant un message sur ma boîte vocale que vous passeriez le dimanche 28 août durant la journée, date que je n'avais jamais convenue car j'étais à l'extérieur toute cette fin de semaine-là. J'ai dû passer trois appels plutôt longs (2 h 30 au total) pour convenir d'une autre date.
3. Respecter la nouvelle date fixée au lundi 29 août en soirée; le technicien ne s'est pas présenté. À 19 h 30, je me suis informée auprès de votre service quant à la possibilité que le technicien ne se présente pas chez moi, et on m'a dit de ne pas m'inquiéter, il n'était que 19 h 30... 
4. Vous avez présumé que l'installation de la fibre avait été faite et vous avez changé ma programmation Internet sans vérifier. J'ai donc été privé d'Internet pendant plusieurs jours (jusqu'au lundi 5 septembre).
5. J'ai dû faire 3 téléphones pour faire rétablir mon service Internet (chaque fois encore, des pertes de temps).
6. J'espère sincèrement que vous respecterez le rendez-vous du dimanche 18 septembre prochain.",2
245862,05-SEP-11,02-SEP-11,Nizar,,fr,76.64.220.65,fmajdalani@sympatico.ca,13111599,000000119623548,5,5,,5
245863,05-SEP-11,17-AUG-11,Jessica,,en,64.231.0.132,rjhodgson@sympatico.ca,12934209,000000119233785,4,2,"I should have been transferred to someone who could view scheduling for all the services since this was a move of services. This was a simple move from one address to another yet the person took what I requested as a NEW installation and scheduled it as such. My biggest issue was no one could see or find my request for the move to see what exactly your Rep had entered.

My only issue right now is when I views my account online my OLD phone number and nothing about both service and mailing addresses are not any where to be found.

I know things happen but this is what this type of survey is about, not everything goes as planned or hoped.

I will call during regular business hours to try and resolve what I see is incorrect and what I new things I need.",5
245864,05-SEP-11,27-NOV-10,Simon,,fr,69.156.207.204,ileleonard_331@sympatico.ca,10097063,000000113232728,4,4,,5
245865,05-SEP-11,04-SEP-11,Med Amine,,fr,74.14.186.44,hichamD@bell.net,13128349,000000119645568,5,5,,3
245866,05-SEP-11,29-AUG-11,Nesrine,,fr,65.94.81.191,isabeau35@sympatico.ca,13050747,000000119490732,5,5,,5
245867,05-SEP-11,04-SEP-11,Roberto,,en,184.146.108.151,Yalchin.B@sympatico.ca,13125707,000000119654523,5,5,keep up the good work,5
245868,05-SEP-11,31-AUG-11,Shinoj,,en,69.159.24.232,gilles_carriere@sympatico.ca,13076425,000000119572365,5,4,"Nothing; impressed with the f/u phone call the next evening to see if I had contacted the PC Centre to resolve problem with PC--not required as PC functioned OK the next day  thank you",5
245869,05-SEP-11,04-SEP-11,Vijay,,en,65.95.183.172,mnemom@sympatico.ca,13130377,000000119648384,5,5,Vijay was excellent. Nothing more I could have asked for.,5
245870,05-SEP-11,18-AUG-11,Kishore,,en,67.193.53.34,pilgram@bell.net,12945733,000000119263729,5,2,"left my password alone on my modem you changed it on me and you could of caused
all kinds of problems for me fortunaltely i had to get someone in to change the one thing PLEASE LEAVE THAT MODEM MALONE AND THE PASSWORD I HAVE IN IT 

the password you give is not safe at all i would appriicate you leaving things alone 

i even scared to phone you with anything now because you get your hands in their where they donot belong, 

The reason i have had it changed i was wide open again for anyone to hack me the PROBLEM IS SOLVED SO PLEASE LEAVE IT ALONE I AM NOT ON WINDOWS MY COMPUTER HAS BEEN CHANGED OVER IF I FIND OUT YOU TOUCHED IT I WILL CANCEL YOU SO FAST AND YOU WILL HAVE EVEN A BIGGER PROBLEM  I M VERY UNHAPPY WITH YOU RIGHT NOW 

aLSO MY PHONE NUMBER OR NOTHING BETTER NOT BE ON THE INTERNET WHERE ANYONE CAN GET IT 

SINCERELY 
Rose Lawrence ",4
245871,05-SEP-11,03-SEP-11,Jose,,en,67.71.149.41,dmoriarty1@sympatico.ca,13118995,000000119640665,4,5,,4
245872,05-SEP-11,02-SEP-11,Souhaib,,fr,174.93.241.106,daniel.nathalie@sympatico.ca,13094211,000000119608814,5,5,mes questions ont été repondu assez précis,5
245873,05-SEP-11,28-AUG-11,Walid,,fr,69.157.229.46,rogerb@bell.net,13046031,000000119483535,3,1,M'envoyer mon transfo que je demande pour la troisième fois depuis un mois et demi,2
245874,05-SEP-11,03-SEP-11,Khan,,en,70.49.98.204,rovert2@sympatico.ca,13123963,000000119640578,5,5,,5
245875,05-SEP-11,02-SEP-11,Rey,,en,64.228.156.184,atluczon@sympatico.ca,13091641,000000119602384,5,5,,4
245876,05-SEP-11,02-SEP-11,Shalini,,en,70.30.132.240,chedel66@bell.net,13093305,000000119600249,1,1,Keep to the commitment of returning a call when you say that you will call at a certain time! Keep your troubleshooting teams to people in Canada and not from other countries who cannot speak English well.Give Canadians jobs not outsiders!,2
245877,05-SEP-11,04-SEP-11,Jason,,en,64.231.138.5,liane.martinez@bell.net,13129601,000000119645253,5,4,,5
245878,05-SEP-11,03-SEP-11,Syed Mustafa,,en,70.54.150.93,shirley.rossi@sympatico.ca,13124391,000000119641957,3,,"I have spoken with three different techy's on three different days.  Ist I was told it would be 24 hours to correct my e-mail problem. 2nd, I was told it would take 48 hours and I would be called at 9.AM this morning to be sure everything was working. I had the phone beside me all day and believe me ,I did not get a call from Bell. The last call and the shortest was this evening in which the problem was corrected almost instantly.  So, it total it was about 5 days without e-mail because I did not have time to spend 3 hours with a techy every day. How do you think you could improve your service???
Special thanks to the last person, not ungratful, but very frustrated.",2
245879,05-SEP-11,01-SEP-11,Raj,,en,70.24.32.49,ken.shepherd@sympatico.ca,13113031,000000119586224,2,2,Raj couldn't solve my problem and said a tech support person that should solve my problem would call be within 48 hours. Unfortunately I was away a few days and the answering machine had no calls.,4
245880,05-SEP-11,04-SEP-11,Mohamoud,,fr,70.49.93.145,dmberube@sympatico.ca,13127371,000000119653366,5,4,,5
245881,05-SEP-11,03-SEP-11,Noureddine,,fr,74.12.164.139,jocelyne.lescarbeau095@sympatico.ca,13120809,000000119637623,4,3,voir ce qui ne fonctionnait pas plus vite,5
245882,05-SEP-11,02-SEP-11,Radhika,,en,65.92.153.73,scifi@bell.net,13115525,000000119623741,5,5,Nothing.,5
245883,05-SEP-11,04-SEP-11,Mudilyar,,en,65.93.96.52,benotto_3@sympatico.ca,13126319,000000119646410,5,5,,5
245884,05-SEP-11,31-AUG-11,Hana,,fr,50.100.109.148,alain.wilkin@sympatico.ca,13070469,000000119548420,3,4,Vérifier vous mëme les détails du dernier appel,4
245885,06-SEP-11,30-AUG-11,Danny,,en,70.31.41.245,robert.sandy.esplen@sympatico.ca,13067287,000000119544924,5,5,,5
245886,06-SEP-11,09-AUG-11,Shakeel,,en,174.89.58.173,eroslava@sympatico.ca,12847683,000000119042197,4,4,"Your agent kept me calm and tried very hard to resolve my problem.  For some reason my sympatico started to delete emails from my in box.  I was in the process of deleting emails, when suddenly my screen froze.  When restarted my in-box, to my horror I discovered that the majority of my emails were deleted.  I had kept a number of critical emails in my in-box.  I was in the process of cleaning up of in-box by deleting unnessary emails, and my next intention was to move my critical emails to folders.  As mentioned, to my horror, my in-box was somehow being deleted. How this happened or why is a mystery to me.  Your agent restored my deleted emails.  What I did not realise at the time, was that not all my deleted emails were restored.  My critical emails from January 1, 2011 to June 30, 2011 were not restored. I desperately need these emails.  Is there any way they can be restored back into my in-box?",5
245887,06-SEP-11,01-SEP-11,Edgardo,,en,70.26.151.40,sdavis13@sympatico.ca,13106479,000000119586853,5,5,,5
245888,06-SEP-11,05-SEP-11,Osman,,fr,174.88.244.209,caro.jg@bell.net,13134681,000000119662352,5,5,,5
245889,06-SEP-11,05-SEP-11,Chrystelle,,en,174.95.115.78,cav2@sympatico.ca,13134740,000000119656489,5,5,Everythings excellent,5
245890,06-SEP-11,05-SEP-11,Luc,,fr,206.47.201.178,kassas@sympatico.ca,13138420,000000119665895,5,5,,5
245891,06-SEP-11,05-SEP-11,Arun,,en,174.89.55.224,mshabs@sympatico.ca,13140378,000000119655573,5,5,,5
245892,06-SEP-11,05-SEP-11,Porushotham,,en,76.65.43.55,rtnewton@sympatico.ca,13141912,000000119661330,4,4,Reduce cue wait time (was about 25 minutes),4
245893,06-SEP-11,05-SEP-11,Hector,,en,174.92.77.178,r.s.b@sympatico.ca,13141352,000000119664703,5,5,,4
245894,06-SEP-11,03-SEP-11,Nas,,en,174.88.19.91,pgcordeau@sympatico.ca,13123327,000000119628340,4,4,Nothing,5
245895,06-SEP-11,05-SEP-11,Michael,,en,65.93.164.167,devongalway@bell.net,13135606,000000119655958,4,,"It is very frustrating to have to call as many times as I have called for this issue, and then to find out the issue could have been potentially solved the first time if there had been a fuller review of the situation.",2
245896,06-SEP-11,05-SEP-11,Bhavana,,en,76.68.101.253,pmwill@sympatico.ca,13141244,000000119666267,5,5,,5
245897,06-SEP-11,05-SEP-11,Manuel,,en,50.101.220.206,larrymorrison@sympatico.ca,13138766,000000119670456,4,1,"Being more willing to admit Bell service was down/intermitant for several hours. Post it on website, don't try and hide your having problems!!",2
245898,06-SEP-11,05-SEP-11,Simon,,fr,66.46.186.74,cjalbert12@sympatico.ca,13134978,000000119664745,3,2,,4
245899,06-SEP-11,05-SEP-11,Nelson,,en,174.88.122.38,john-07@bell.net,13138048,000000119662603,5,5,,5
245900,06-SEP-11,05-SEP-11,Ines,,fr,184.145.158.248,paullatendresse01@sympatico.ca,13141000,000000119656464,4,4,,4
245901,06-SEP-11,05-SEP-11,Janice,,en,174.95.110.91,campsuzanne@sympatico.ca,13134646,000000119659808,5,5,,5
245902,06-SEP-11,05-SEP-11,Seifeddine,,fr,74.15.203.5,michelfillion@bell.net,13140079,000000119665237,5,5,,5
245903,06-SEP-11,05-SEP-11,Vamsi,,en,174.88.202.195,rflindall@sympatico.ca,13141558,000000119659883,5,4,"There was a very long wait to get to representative - I think about 10 minutes,",4
245904,06-SEP-11,05-SEP-11,Marc,,en,184.148.70.33,ha15kt28@sympatico.ca,13137046,000000119664549,5,5,"I made  two calls that day. the first was a disaster. the agent Marcus was totally overwhelmed, put me on hold twice and then  I was disconnected. I  called back and the second agent in Ottawa was terrific (Marc)",5
245905,06-SEP-11,05-SEP-11,Heithem,,fr,50.100.166.126,christine.brassard@bell.net,13134944,000000119670335,4,4,,4
245906,06-SEP-11,05-SEP-11,Oscar,,en,174.91.181.218,maurice.muller@sympatico.ca,13139774,000000119665802,4,4,"no need for technician to say
bear with me frequently",3
245907,06-SEP-11,05-SEP-11,Nesrine,,fr,67.68.144.25,mic.jeans@sympatico.ca,13140010,000000119655533,4,5,Rien pour le moment.,4
245908,06-SEP-11,05-SEP-11,Drew,,en,70.30.236.177,michelbourret@sympatico.ca,13140074,000000119667234,5,5,"nothing,the technician ( Drew )was extremly nice and polite and resovlved my problem in a few minutes,plus he spoke French without any accent.so i did not have to ask him to repeat..",5
245909,06-SEP-11,05-SEP-11,Paul,,en,74.12.21.118,mike.huet@sympatico.ca,13140124,000000119663019,3,1,"Rather than just hanging up as the call became too long, Paul should have asked that I resolve other issues in order for him to be able to help me. ",3
245910,06-SEP-11,05-SEP-11,Stephan,,en,76.71.92.164,bgventresca@sympatico.ca,13134228,000000119658180,5,5,"Nothing, it was perfect.",5
245911,06-SEP-11,05-SEP-11,Marcus,,en,174.94.33.196,mirjwilliams@sympatico.ca,13140184,000000119657421,4,4,"If the cables you are sending me work properly.....then there is nothing you could do better.....so hopefully the tec
sends the correct cables.",4
245912,06-SEP-11,05-SEP-11,Nelson,,en,76.71.33.91,gprussell@sympatico.ca,13136932,000000119661896,1,1,"Could have listened to me more. Could have had more training,not been so sensitive.",1
245913,06-SEP-11,05-SEP-11,Niyaz,,en,184.147.54.27,bjrjc@sympatico.ca,13134282,000000119668528,5,4,,5
245914,06-SEP-11,05-SEP-11,Luis,,en,69.158.32.46,contan@sympatico.ca,13135092,000000119668299,5,5,"Nothing,technician was excellent.

 ",4
245915,05-SEP-11,31-AUG-11,Franssesca,,en,70.50.31.9,frank.ruffolo@sympatico.ca,13075941,000000119563312,2,1,"improve the software you offer for download, so that it will install correctly",3
245916,05-SEP-11,01-SEP-11,Shawn,,fr,184.145.150.180,gabylucieroy.brien@sympatico.ca,13096353,000000119597417,4,1,Probablement pas car on m'a dit que mon ordinateur de bureau ne peut plus recevoir le Service de sécurité Bell parce que trop faible. J'ai alors acheté Norton Internet security qui me donne un bon service sur mon ordi de bureau. Mais la Sécurité de Bell me sert sur mon portable qui est mon 2e ordinateur en service pour moi.,4
245917,06-SEP-11,03-SEP-11,Armando,,en,184.146.131.165,sfarhat@sympatico.ca,13124301,000000119636910,4,5,"if you sened us email advice us what to do
if you having internt problem in stead of calling you & causing you delay & taking your time..
YOU SERVICES IS GETTING better..last year we did experince difeculty but this year..way beteer..so thanks..",5
245918,06-SEP-11,30-AUG-11,Jose,,en,65.95.188.220,dan-co@sympatico.ca,13059119,000000119544159,5,5,,3
245919,06-SEP-11,09-AUG-11,Serina,,en,174.89.58.173,eroslava@sympatico.ca,12847685,000000119042187,3,1,"I called 310-Bell.  I did not realise until well into the call that I should have called 31-SURF.  Even though I explained to the agent my problem - I was a little distraught at this time - that somehow my emails in my in-box were deleted when my sympatico account froze, at that time, it would have been nice if the agent had just simply told me that I had called the wrong number and then given me the correct number to call.  It would be a very rare occasion for me to call 310-SURF.  I just automatically dialled 310-BELL reaching out for help.",4
245920,06-SEP-11,05-SEP-11,Radhika,,en,70.49.73.18,anne.fitzgerald@sympatico.ca,13133682,000000119667673,2,1,Get the internet to work,2
245921,06-SEP-11,05-SEP-11,Oscar,,en,70.49.73.18,anne.fitzgerald@sympatico.ca,13133684,000000119668809,2,1,Internet is still not working properly.,2
245922,06-SEP-11,05-SEP-11,Elsy,,en,65.92.31.122,felix1953@bell.net,13136232,000000119668974,5,5,Nothing slay the tech was amazing very knowledgeable,5
245923,06-SEP-11,05-SEP-11,Victoria,,fr,65.94.253.228,jpcollin@sympatico.ca,13138188,000000119657224,4,4,,5
245924,06-SEP-11,05-SEP-11,Umesh,,en,65.95.50.188,turton@sympatico.ca,13143242,000000119664724,1,1,have dept'linked so they can see what each has done (ie internet and phone),1
245925,06-SEP-11,06-SEP-11,Philip,,en,69.159.110.189,gayle.berry@sympatico.ca,13136600,000000119671207,5,5,nothing,5
245926,06-SEP-11,05-SEP-11,Mudilyar,,en,76.71.33.91,gprussell@sympatico.ca,13136934,000000119658989,1,1,"Put me on hold for over 15 minutes with no music.  He had remote access to my computer.  Nothing was being done.  I don't know if he was cut off but I had to hang up and stop the remote session.  He had called me back, citing he was a supervisor but he never called me back again.  When I called back, I had to sit on hold for over half an hour.  ",1
245927,06-SEP-11,04-SEP-11,Janice,,en,174.95.241.211,ronpearce@bell.net,13131553,000000119650046,4,2,"&#65279;The reason for my enquiry was to question why I could only send one message at a time to only
10 addresses at a time.

Regrettably I was informed that while clients with the old address of sympatico can still do this
while those clients with the address bell.net are limited to only 10 addresses per message to safe
guard against SPAM.

When I was a client of Videotron I did not have this problem. I could send messages with an
unlimited number of addresses without any problem.

This is also the case with acquaintances I know who are clients with other providers or who are
still with sympatico .

In my situation being a member of the Knights of Columbus and a member of other organizations 
it  is convenient and necessary  to be able to send messages to an unlimited number of addresses
but with the Bell services I  find it very unnecessarily inconvenient to be limited to only 10
addresses a t a time.

Because of this limitation unless Bell provides a solution I may have to consider changing my
internet provider at a later date if the use of this way of using the e-mail becomes too
cumbersome.

R.L.Pearce
4-220 Bould de L`Hôpital
Gatineau Qc J8T 8J6
819-246-8612",3
245928,06-SEP-11,02-SEP-11,Lukasz,,en,216.208.39.70,marcserre@sympatico.ca,13101663,000000119616637,1,1,"My wife and I just moved in to our newly constructed house. Through the nearly 5 month construction period and move, the most frustrating and stressful experience has been dealing with Bell representatives to try to (un)suspend our tv, internet and phone services. There has not been an issue resolved or a service restored in one phone call or without at least 45 minute phone conversations. Very disappointed!",3
245929,06-SEP-11,03-SEP-11,Carlos,,en,76.64.192.75,gl.ml.low@sympatico.ca,13119833,000000119628662,5,5,,5
245930,06-SEP-11,05-SEP-11,Vamsi,,en,64.228.91.32,mallardcorner52@sympatico.ca,13139416,000000119662007,5,5,"At present nothing, my problem was dealt with reasurrance to me and efficiency on Vamsi's part.",5
245931,06-SEP-11,05-SEP-11,Hanen,,fr,70.53.141.90,abertrand_7@sympatico.ca,13133246,000000119658259,1,1,"la dame à qui j'ai parler m'a dit que c'étais normal que je doivent reconfigurer mon internet(cablé et sans fil) à chaque panne de courrant. Ce qui est nouveau `car depuis que j'ai le net c'est jamais arriver sauf 2 fois cette dernière semaine. elle ne voulais pas changer mon modèm. ce que je trouve déplorable. J,ai finalement retéléphoner et parler a un second agent qui m'a confirmé que ce n'était pas normal et qu'il m'envpyait un nouveau modem.",4
245932,06-SEP-11,05-SEP-11,Claudia,,en,65.93.110.91,d_stubb@sympatico.ca,13135266,000000119669622,5,4,,4
245933,06-SEP-11,05-SEP-11,Kevan,,fr,70.53.141.90,abertrand_7@sympatico.ca,13133244,000000119658894,5,5,Merci pour cet excellent service et votre antousihame. Ce fut un appel très agréable et le problème fut résolue. Vous avez garder une cliente qui risquais de trouver une autre compagnie car le premier appel fut un très incompétant.,5
245785,05-SEP-11,04-SEP-11,Fatma Sawcen,,fr,65.93.159.32,jdubreuil@sympatico.ca,13128717,000000119651715,2,4,Etre plus rapide et moin d'attente pour régler les probleme,3
245786,05-SEP-11,04-SEP-11,Nabil,,fr,74.15.200.237,denisbeaudoin@bell.net,13127269,000000119651241,5,5,rien,5
245787,05-SEP-11,03-SEP-11,Steven,,en,70.49.118.251,enchantedforest@sympatico.ca,13119299,000000119635164,5,5,Not much. On both calls I made today the people I was talking to were both helpful and friendly.,5
245788,05-SEP-11,01-SEP-11,Danielle,,en,67.68.43.103,ngreaves@bell.net,13083199,000000119579132,1,1,my billing is always completely wrong...I'm always on the phone for hours trying to fix it and it's still wrong the following month.....for once you could have correct so I don't have to call in at all,1
245789,05-SEP-11,04-SEP-11,Noureddine,,fr,184.145.148.144,m.hayek@sympatico.ca,13129853,000000119647591,5,5,"Madame/Monsieur,

Comme vous avez remarqué, j'ai appelé Bell plus d'une fois parce que Internet coupait après réparation, et à chaque fois le représentant me donnait une version différente concernant le problème ex. le mot de passe expiré, la ligne à l'extérieur est affecté par la pluie...et dernièrement c'est le Modem, (espérons que ce serait le vrai problème) 

Merci et bonne journée,
May Maalouf",
245790,05-SEP-11,31-AUG-11,Iris,,en,69.158.39.165,victor53@bell.net,13116365,000000119566507,4,4,,5
245791,05-SEP-11,04-SEP-11,Eduardo,,en,70.27.121.51,james.xuereb@sympatico.ca,13128629,000000119653091,5,5,,5
245792,05-SEP-11,02-SEP-11,Henry,,en,70.53.46.199,shorttwest@sympatico.ca,13106779,000000119619514,5,4,,5
245793,05-SEP-11,31-AUG-11,Genevieve-Marie,,fr,70.52.115.21,arnaud.fleury@sympatico.ca,13071195,000000119564826,1,1,ne pas se tromper,2
245794,05-SEP-11,03-SEP-11,Melvin,,en,65.95.91.238,nmiles@bell.net,13122961,000000119628130,5,5,,5
245795,05-SEP-11,01-SEP-11,Balaji,,en,174.88.243.247,seppo@sympatico.ca,13106555,000000119591399,1,2,Canadian technical support,2
245796,05-SEP-11,04-SEP-11,Venkatesh,,en,184.145.73.234,joycedale@sympatico.ca,13129089,000000119650766,5,5,I can't think of anything that I wpould have changed. Both parties who worked with me were patient and worked hard to be helpful and mainained a sense of humour.,5
245797,05-SEP-11,01-SEP-11,Gloria,,en,70.49.190.198,bdtalbot@bell.net,13091893,000000119589596,4,4,,4
245798,05-SEP-11,01-SEP-11,Jordan,,en,70.49.190.198,bdtalbot@bell.net,13091895,000000119597163,4,4,,5
245799,05-SEP-11,03-SEP-11,Carmen,,en,76.71.75.159,mccorda21@sympatico.ca,13122259,000000119638525,5,5,Nothing comes to mind.,5
245800,05-SEP-11,03-SEP-11,Hemavathi,,en,67.71.131.82,mrsgordanderson@sympatico.ca,13122713,000000119634568,1,1,"asked if our area is ever going to get
hi speed internet not happy with what we
have for the amount being charged",1
245801,05-SEP-11,04-SEP-11,Priya,,en,76.65.64.212,wally1961@bell.net,13132683,000000119648522,5,5,the problem was fixed but it reapeared and today i reinstalled it myself  and it is updated,3
245802,05-SEP-11,04-SEP-11,Danny,,en,174.94.47.56,stevesans@bell.net,13132145,000000119645834,5,5,"she was a very good employee, highly recommended, nice personality inded.",5
245803,05-SEP-11,03-SEP-11,Walter,,en,64.150.177.242,aciraco@sympatico.ca,13117019,000000119632829,2,2,"Realized the fact that I have had repeated problems with both my home phone and internet connection over the past few years and gone to greater lengths to keep me happy (e.g.: rushed deliver the modem to replace the defective one, not charge me for the week I will be without internet service, etc.)",1
245804,05-SEP-11,04-SEP-11,Vinay,,en,70.24.99.212,jdespres@sympatico.ca,13128709,000000119651005,4,3,,4
245805,05-SEP-11,01-SEP-11,Katherine,,en,70.26.149.92,ajarzyna@sympatico.ca,13070415,000000119577622,5,4,"Bell needs to provide updated and real information to their staff of the Bell network capabilities (internet).
You are charging me for an internet service that you are not capable to provide. This has lasted for over 9 years. The data you provide on your web site does match reality. 
You keep increasing my yearly rates on an internet service that you stopped providing long time ago and you have no intention or the technical installation to offer your customer in the future, just empty promises to sign up new customer.
Answer to question 2 is  ""YES"" because it reflects my  expectations of the service from Bell. Nothing is resolved on the first  or on the second call.
I ALWAYS WONDERED IF A SECOND OR THIRD LEVEL MANAGEMENT WAS READING THE COMMENTS FROM YOUR SURVEYS ?
NOBODY IN THE PAST RESPONDED!",3
245806,05-SEP-11,31-AUG-11,Taoufik,,fr,174.93.146.232,francelle@bell.net,13075875,000000119568815,3,3,"Les informations fournies lors de l'acceptation de votre offre, n'étaient pas totalement exactes. Le décodeur de ma télévision principale ne peut s'accomoder avec le branchement d'une autre petite TV située à l'étage. Votre représentant m'avait affirmé le contraire et je dois maintenant faire installer un autre décodeur et avoir des frais en surplus, que je n'avais pas figurés. Une représentante du secteur Loyauté a cependant réglé une partie mon problème.",3
245807,05-SEP-11,27-AUG-11,Sebastian,,en,76.64.199.245,mkinglyons@sympatico.ca,13038743,000000119474242,5,4,,4
245808,05-SEP-11,10-FEB-11,Jamel,,fr,74.15.157.21,clementglobe@bell.net,10998553,000000115008146,4,4,on a repondu a toutes nos questions problemes resolu.,5
245809,05-SEP-11,04-SEP-11,Diego,,en,74.15.4.221,emerssj1@bell.net,13127651,000000119650718,5,5,"It is not possible to improve the experience I had, Diego was patient, polite, and very understanding.  He answered all of my questions and made suggestion to help improve my set-up and email concerns.  His assistance was greatly appreciated.",5
245810,05-SEP-11,02-SEP-11,Rebecca,,en,174.89.117.174,diveky@sympatico.ca,13094839,000000119610998,5,5,,5
245811,05-SEP-11,31-AUG-11,Haythem,,fr,70.52.230.9,lorraine.page050@sympatico.ca,13113451,000000119563580,1,1,"envoyé le modem à ma résidence, soit à la même adresse que vous envoyez la facture.",1
245812,05-SEP-11,26-AUG-11,Ousmane,,fr,50.100.120.51,pierre-girard@sympatico.ca,13030755,000000119445229,5,5,rien,5
245813,05-SEP-11,01-SEP-11,Alejandro,,en,70.50.56.152,effective1@bell.net,13111367,000000119593224,1,1,Followed up and sent a tech. to do the inst.,1
245814,05-SEP-11,04-SEP-11,Seshadri,,en,184.146.116.66,ibukhari@sympatico.ca,13128439,000000119647265,5,5,A direct and easy phone number for technical support.,5
245815,05-SEP-11,04-SEP-11,Nayeem,,en,184.151.63.151,technolassist@sympatico.ca,13132341,000000119652219,5,5,,5
245816,05-SEP-11,01-SEP-11,Ramzi,,fr,69.159.138.105,laurent.leveille@sympatico.ca,13100437,000000119597427,4,1,Ne pas me faire dire que nous sommes 74.000 qui n'a pas d'internet,3
245817,05-SEP-11,04-SEP-11,Arbi,,en,74.12.162.122,luigig99@sympatico.ca,13129803,000000119654092,5,5,,4
245818,05-SEP-11,31-AUG-11,Gabriel,,en,76.66.163.15,dhenze@bell.net,13074409,000000119572173,3,3,,3
246116,06-SEP-11,04-SEP-11,Adarsh,,en,184.145.80.211,don.maclam@sympatico.ca,13127409,000000119650854,3,2,Had an answer for my question. Why does Bell Internet Check Up not install.,4
246117,06-SEP-11,05-SEP-11,Arun,,en,65.93.204.49,lindah.welsh@sympatico.ca,13138968,000000119670897,5,3,"I answered somewhat above, because the problem appeared again this morning, when it was resolved.",5
246118,06-SEP-11,04-SEP-11,Karim,,fr,70.53.173.154,alberto.rodrigues@sympatico.ca,13125883,000000119649889,5,5,,5
246119,06-SEP-11,04-SEP-11,Hal,,en,70.27.38.138,dianevaliquette@bell.net,13127341,000000119652008,5,4,,5
246120,06-SEP-11,05-SEP-11,Krutthiga,,en,70.52.166.61,bcurran5@bell.net,13134084,000000119659464,5,5,,4
246121,06-SEP-11,05-SEP-11,Samantha,,en,70.31.17.231,ksanmuganathan@sympatico.ca,13138652,000000119667946,5,5,Nothing,5
246122,06-SEP-11,05-SEP-11,Daniella,,en,216.209.139.159,heatherm@bell.net,13137138,000000119667467,5,5,very happy wi9th my service call,5
246123,06-SEP-11,05-SEP-11,Wynbert,,en,65.93.40.114,feaseythompson@sympatico.ca,13136226,000000119665991,4,4,I was told that I was to be at my residence to get it fixed. I have been here for two and half hours and now my internet works without a tech visiting. I had to miss 5 hours of work for this. It would have helped if the tech could have called my cell on file if this was needed. It would have saved me missing work when it was not necessary. Thank you.,4
246124,06-SEP-11,01-SEP-11,Ramesh,,en,206.130.173.59,spankie@bell.net,13107115,000000119596215,2,1,have someone from Canada answer the phone,2
246125,06-SEP-11,05-SEP-11,Badreddine,,en,70.52.24.47,keugeni@sympatico.ca,13138508,000000119667086,2,1,We initially called 2 hours earlier when our internet service stopped working and were reassured that a technician would call us back within 15 minutes to resolve the problem.  2 hours later no one had called us back yet and we still did not have any service.  So we called Bell back and were eventually told that the problem was with Bell's network. We did not get service back until about 9 pm.  Unacceptable in this day and age. ,1
246126,06-SEP-11,05-SEP-11,Christopher,,en,99.250.177.20,sidorj@sympatico.ca,13142346,000000119667591,1,1,Bell customer reps need to know all new software on the market,1
246127,06-SEP-11,05-SEP-11,Vijayashanti,,en,76.64.151.111,valorie@sympatico.ca,13143318,000000119657147,2,2,Waiting time and communication was not very good,2
246128,06-SEP-11,05-SEP-11,Kry,,en,76.64.151.111,valorie@sympatico.ca,13143320,000000119663325,2,2,,2
246129,06-SEP-11,05-SEP-11,Sushil,,en,69.157.54.19,willbea@sympatico.ca,13143544,000000119669266,5,4,I was very pleased on how my concern was handled. He took his time and was very patient with me.,5
246130,06-SEP-11,02-SEP-11,Mouna,,fr,76.65.40.47,michellepierre@sympatico.ca,13102563,000000119617012,4,2,"elle a tentée d'aider mais par précaution elle a transférée l'appel au centre de réparation. Il y a eu un billet ouvert #9137205. On m'a bien avisé que lorsque la panne serait résolue que le problème serait réglé. Si c'était le cas de les rappeler pour annuler le rvs du tech.  Mardi matin, 8hres j'ai appelé 310-surf, ai demandé de me transf. à la réparation. L'appel a été filtré par pourquoi et si j'annule que je vais rappeler dans 2-3 jrs pour rapporter le problème.  Ai expliqué panne générale dans le secteur et que je n'ai pas perdu le lien depuis samedi.  Elle insiste toujours. J'ai voulu être respectable au niveau de la charge de travail des techniciens. Mais avec le 35 minutes en ligne et en plus de coupure de ligne et filtration d'appel, je crois que je ne perdrai plus mon temps pour aviser. Ma réponse pour la question #4 est en relation de l'appel de mardi le 6/09/11. Je vais laisser les gens faire leur propre choix.",
246131,06-SEP-11,05-SEP-11,Luis,,en,70.25.55.36,nadat@sympatico.ca,13140464,000000119659029,4,1,I was told someone would call me back after chdcking the lines................and no call and I STILL HAVE NO INTERNET!!!!!!!!!!!!!!!!!!!!!!!!!!!!Im a totally pissed off and am really considering going to ROGERS!!!!!!!!!!!!!!!,1
246132,06-SEP-11,05-SEP-11,Philo,,en,208.72.5.44,matt.schweda@sympatico.ca,13139754,000000119659091,1,1,Provide better ETA to customers when calls are escalated to central tech for further troubleshooting.  I was told it would be a minimum of 3 hours.  It is now the next day and i have still not heard from a Bell rep to address why i can't establish an internet connection.,2
246133,06-SEP-11,05-SEP-11,Niyaz,,en,70.50.30.39,hims.sperritt@sympatico.ca,13137214,000000119669755,3,4,I had a hard time hearing the tech (and I'm not hard of hearing),3
246134,06-SEP-11,05-SEP-11,Anthony,,en,184.146.146.40,dkucerak@bell.net,13135702,000000119665860,4,4,I was stold that my internet would be up and running last week and it was not.  Between the various people I spoke to they finally agreed to send a technician out.  But i was w/o interent for a week!,4
246135,06-SEP-11,05-SEP-11,Emna,,fr,65.93.3.39,vachonf@sympatico.ca,13143299,000000119658468,5,5,"Mon appel cherchait un conseil mais 
Emma a offert vos services que j'ai bien fait d'accepter car j'aurais eu des problèmes. Le service de Bell pour la portion INTERNET est super!",5
246136,06-SEP-11,17-AUG-11,Anthony,,en,76.64.219.130,pairamedics@bell.net,12933329,000000119243224,5,5,,5
246137,06-SEP-11,05-SEP-11,Jose,,en,70.24.213.64,noel.weir@sympatico.ca,13140698,000000119656662,4,4,"Improve the clarity of your comunication lines. It was hard to hear what the technician was saying. He had to call me back on my cell phone so that I could hear what he was telling me what to do. Hopefully the changes he did will stop a hacker from using my system from using my account to send out messages as if it were coming from me. I still don't know whose system was hacked, sympatico's or mine. This was a severe breach of security which could have had serious repercussions for me.",3
246138,06-SEP-11,05-SEP-11,Elizabeth,,en,70.52.146.245,chris.karen@sympatico.ca,13134910,000000119665557,3,1,"We have an ongoing, intermittent issue with dropped internet. This has resulted in multiple calls to Bell requesting service. The service reps have no record of prior calls. They run through their scripted list of questions, but have no insight into the history of the problem and the answers provided to questions, even answers provided to a different tech on the same day. With no history, it is very difficult to diagnose problems. The service advisor asked the required questions politely and provided all expected stock responses. She did her job and was easier to understand than many I've spoken with, but she was a victim of Bell's inability to track ongoing problems. Poor internet service and an inability to resolve issues and provide trouble free internet in a major metropolitain area will likely cause us to switch service providers in the next month or so, after almost 20 years of being a Bell customer.",1
246139,06-SEP-11,05-SEP-11,Philo,,en,76.67.8.159,adamstork@sympatico.ca,13133278,000000119660144,1,1,Don't farm out customer service to foreginers who can barely speak English. ,2
246140,06-SEP-11,05-SEP-11,Asiya,,en,65.94.207.60,ncrifo@sympatico.ca,13140584,000000119656184,4,4,,4
246141,06-SEP-11,27-AUG-11,Arbi,,fr,70.30.189.123,jean.clair@sympatico.ca,13036845,000000119471244,4,4,,4
246142,06-SEP-11,05-SEP-11,Elda,,en,69.156.176.88,magoo500@sympatico.ca,13139362,000000119666670,4,4,Adjusted my photo email settings.,4
246143,06-SEP-11,05-SEP-11,Joanne,,en,70.31.113.147,trudy_mashinter@sympatico.ca,13143222,000000119665012,5,5,nothing,5
246144,06-SEP-11,05-SEP-11,Rym,,fr,76.65.77.9,dor411@sympatico.ca,13135772,000000119655734,5,5,rien,5
246145,06-SEP-11,01-SEP-11,Selene,,en,174.95.14.19,lgaskin@sympatico.ca,13100675,000000119591654,5,5,I have no recommendation for Bell support staff via phone link. They have always been helpful and pleasant. I think the Bell statements could be clearer.,4
246146,06-SEP-11,05-SEP-11,Cesar,,en,184.148.175.91,richard.chartier@sympatico.ca,13141594,000000119664606,1,1,Be more knowledgeable on the problem and request help from someone with more experience in solving the problem.,1
246147,06-SEP-11,05-SEP-11,Sarah,,en,76.70.79.183,f.livingstone@sympatico.ca,13136174,000000119663194,1,1,Sarah hung up on me!,
246148,06-SEP-11,05-SEP-11,Radhika,,en,70.27.55.86,kands4@bell.net,13138360,000000119659956,3,4,have a Canadian to speak to,3
246149,06-SEP-11,05-SEP-11,Juliio,,en,184.144.131.77,roland.besner@sympatico.ca,13141802,000000119663257,5,5,,5
246150,06-SEP-11,05-SEP-11,Haricharan,,en,184.148.189.228,scoobydew@sympatico.ca,13142130,000000119667869,4,4,Nothing everything was great,5
246151,06-SEP-11,05-SEP-11,Carlos,,en,184.148.189.228,scoobydew@sympatico.ca,13142132,000000119668616,4,4,Great everything was superb,5
246152,06-SEP-11,05-SEP-11,Danny,,en,69.157.167.100,williams2@sympatico.ca,13143564,000000119666839,1,1,@nd time I received A notice to Return My Modem back to Bell. I had called on the first notice That the Modem was taken by the service guy on yhe 12th off July. I still get notice to return the Moden.,2
246153,06-SEP-11,03-SEP-11,Emmanuel,,en,74.14.39.39,clifton.dagg@sympatico.ca,13118401,000000119639395,4,4,,4
246154,06-SEP-11,05-SEP-11,Cintia,,en,70.53.74.129,loibooth@sympatico.ca,13139066,000000119670247,4,4,"Tell your reps. to remain upbeat rather than reflect a message of defeat to the customer. When they are having difficulty trying to find your problem, the customer should not know. If they believe the problem will not be resolved, they might start thinking about your competitor.",4
246155,06-SEP-11,05-SEP-11,Divya,,en,65.94.200.230,fordv@bell.net,13136332,000000119663436,4,2,"My problem was with the router and modem, not the internet.    I was advised by company I bought computer from to unplug router and modem for a few minutes and them replug and start computer.  It worked.  My only regret is I wish I contact a technician in CANADA.    The girl I talked to was very nice and patient but had trouble understanding her.",4
246156,06-SEP-11,30-AUG-11,Arjuman,,en,70.50.30.149,brendamills@sympatico.ca,13058061,000000119526470,5,4,,4
246157,06-SEP-11,01-SEP-11,Ashwini,,en,69.158.31.112,ncroisetiere@sympatico.ca,13103441,000000119588998,5,5,,5
246158,06-SEP-11,05-SEP-11,Nadyn,,en,66.46.21.100,avillarico@sympatico.ca,13133900,000000119659169,2,1,My concern regarding the bandwith that I requires was not totally granted on me although I am willing to pay the cost. I cannot understand the logical explaination regarding my concern. I require additional 40GB for a $5.00 cost but I only given a pro rated of 15GB on top of my existing package. This bothers me and just give me other avenues to explore other options to satisfy my need. The CSR cant do nothing because it's out of her hands and she mentioned it is generated by the system. I cant blame the CSR its your policy. REF:119549099,2
246159,06-SEP-11,01-SEP-11,Ghorden,,en,184.150.77.79,heather_kingswood@bell.net,13097437,000000119599160,5,5,"The man I spoke with helped in every possible way to fix the problem my computer was having, he was friendly and nice as well.  I would not need to improve anything with my service that evening.",5
246160,06-SEP-11,05-SEP-11,Kais,,fr,76.68.201.223,jeannelabbe2@sympatico.ca,13137732,000000119658904,1,1,Je veus parler à quelq'un sans faute.,1
246161,06-SEP-11,04-SEP-11,Eduardo,,en,206.191.11.74,tgharvey@sympatico.ca,13132377,000000119654394,5,5,,4
246162,06-SEP-11,05-SEP-11,Nizar,,fr,74.14.211.79,jackmo1@sympatico.ca,13137495,000000119664129,5,4,Letech.qui ma répondu etais très compétant.Il n'y a rien a améliorer,4
246163,06-SEP-11,01-SEP-11,Andrea,,en,69.156.118.48,gowassink@bell.net,13076643,000000119575213,5,4,"Frustrating to go through the listening and then picking an option, then finally getting a person and that person needing to transfer my call to someone else, who then starts all over again. ",4
246164,06-SEP-11,05-SEP-11,Jay,,en,70.48.1.44,lusk.k@sympatico.ca,13139228,000000119659395,4,4,,4
246165,06-SEP-11,05-SEP-11,Vikram,,en,174.95.60.236,dngloe@sympatico.ca,13135724,000000119655882,4,2,"Please let me know if my wireless modem
have to reset at you side please let me know for I have to setup the security key and re-activate the modem that take
up some of my time ...

Thanks",4
246166,06-SEP-11,06-SEP-11,,,fr,76.71.202.117,,,,2,4,"1) Ma ligne seche a  été déconnectée par erreur et cela a pris 5 jours sans tv ou internet pour qu'elle soit retablie.

J'ai commandé un cellulaire de base, tout ce que je voulais était un clavier avec de grosses touches comme Rogers offre, et pouvoir faire et recevoir des appels ainsi qu'une boite de message vocale. Ce que j'ai recu est un hspa samsung 15510m qui fourmille d'utilitée que je n'emploirai jamais (Internet etc)
Jen'ai pas demandé unordinateur car j'en ai un extrement puissant a la maison. Jamais je n'enverais des e-mail ou ferais des recherches par téléphone.
Ce téléphone serait parfait si j'étais vendeur sur la route mais je suis retraité. De plus on m'a inscrit sans permission a un contrat de trois ans.
Un autre cas ou le représeentant n'écoutepas le client. Une véritable honte.",2
246167,06-SEP-11,04-SEP-11,Sinu,,en,174.116.178.212,steviej@sympatico.ca,13132149,000000119646202,4,4,,4
246168,06-SEP-11,05-SEP-11,Grace,,en,70.31.11.88,cynthialalla@bell.net,13135206,000000119660221,3,5,"the only complaint i have is the following; On many occasions while speaking to an agent,I would get disconnected and they never call back which is frustrating, because they have all the information in fron of them.when i call back i have to go trough to another agent and go through he whole conversation all over again. when i rememder,i ask the agent to call me back if we should get disconneted. can you look into and advise me if bell going to act on this.Reply to cynthialalla@bell.net ASAP.I am awaiting",4
246169,06-SEP-11,05-SEP-11,Christopher,,en,70.49.229.104,josh.cloutier@sympatico.ca,13138150,000000119660358,5,5,,5
246170,06-SEP-11,05-SEP-11,Shyam,,en,174.94.50.105,jadg@bell.net,13137536,000000119670314,4,4,Your customer service is the only reason I stay with Bell instead of looking else were.... ,4
246171,06-SEP-11,05-SEP-11,Andre,,en,174.88.89.186,jg.watson@sympatico.ca,13137840,000000119662986,5,5,,4
246172,06-SEP-11,04-SEP-11,Casey,,en,74.12.183.119,ken.fairhead@sympatico.ca,13129307,000000119643449,2,1,"status reports to me, rather than me calling that it wasn't fixed within the timeframes given",2
246173,06-SEP-11,05-SEP-11,Catherine,,en,70.24.19.190,licook@sympatico.ca,13138934,000000119660846,5,5,answer call sooner,5
246174,06-SEP-11,05-SEP-11,Kevan,,fr,205.237.30.94,nvanasse000@sympatico.ca,13140762,000000119658689,4,4,,4
246175,06-SEP-11,05-SEP-11,Elizabeth,,en,64.231.84.175,peter.prisner@sympatico.ca,13141090,000000119657025,2,1,"Poor connection, low volume, difficult to understand.
Technition had control of the computer,
made several changes.
Appeared to correct problem, but when I got control back problem persisted and other problems appeared.
I used system restorer to return my computer to original configuration.
My original problem persists,starts up fine with good speed but when I do such things as open large email attachments the computer slows down to a creep.
I have used this service a couple of times before with great satisfaction.",4
246176,06-SEP-11,24-AUG-11,Rachel,,en,174.94.103.163,annapetrella@sympatico.ca,13000229,000000119391479,4,4,,4
246177,06-SEP-11,05-SEP-11,Christine,,fr,65.92.168.232,pierre.perrault@sympatico.ca,13141150,000000119663321,4,4," 
          totalement satisfait.",4
246178,06-SEP-11,02-SEP-11,Mike,,en,129.97.44.250,lorrie.winterhalt@sympatico.ca,13101021,000000119617339,1,1,,1
246179,06-SEP-11,23-AUG-11,Audiel,,en,70.53.106.59,luigit@sympatico.ca,12994281,000000119373655,4,4,,4
246180,06-SEP-11,05-SEP-11,Salvador,,en,184.150.73.122,judi.dean@sympatico.ca,13138240,000000119663181,5,5,,5
246181,06-SEP-11,05-SEP-11,Afroze,,en,70.31.221.76,shawnandwendy@sympatico.ca,13142264,000000119659894,1,1,better communication skills,2
246182,06-SEP-11,02-SEP-11,Patrice,,en,69.157.117.125,care3@sympatico.ca,13092959,000000119619480,4,4,,4
246183,06-SEP-11,02-SEP-11,David,,en,69.157.117.125,care3@sympatico.ca,13092963,000000119606715,4,4,,4
246184,06-SEP-11,03-SEP-11,Arjuman,,en,24.141.143.87,helen.snyder@sympatico.ca,13120077,000000119633332,4,3,Nothing really as they had to look into the problem and being a holiday weekend it will take longer to resolve than I expected. But I understand and hope it will be resolved today (Tue.),5
246185,06-SEP-11,04-SEP-11,Inobel,,en,130.113.16.242,dean.inglis@sympatico.ca,13127233,000000119652353,2,1,fix the issue(s) I reported,2
246186,06-SEP-11,05-SEP-11,Mauricio,,en,70.55.145.130,jackshore@sympatico.ca,13137497,000000119660402,4,4,waiting time for technician,5
246187,06-SEP-11,05-SEP-11,Grace,,en,24.235.184.129,nikhardi@sympatico.ca,13140654,000000119660964,4,4,,3
246188,06-SEP-11,05-SEP-11,Ravi,,en,76.67.116.229,steinnagall@sympatico.ca,13142572,000000119660979,,,Representatives need to speak slowly and more clearly.,4
246189,06-SEP-11,05-SEP-11,Faqria,,en,74.15.97.110,seamanphil@sympatico.ca,13142150,000000119659797,4,5,"The technician who served me obviously knows her job but I had some difficulty understanding what she had to say because of her accent, She was very patient with me.",4
246190,06-SEP-11,05-SEP-11,Luis,,en,209.20.17.241,bmbrown01@sympatico.ca,13134324,000000119657913,4,4,,3
246191,06-SEP-11,05-SEP-11,Eliena,,en,70.51.164.117,g.lecky@sympatico.ca,13136508,000000119661135,4,5,Have no improvements to report.,4
246192,06-SEP-11,05-SEP-11,Luis,,en,70.50.190.222,shield320@bell.net,13142308,000000119663642,3,1,"This is not so much about my most recent call but in regards to the installer who attended.  Had he told me that my internet use would be blocked if I notified more than 10 people in my address book of my new account, I wouldn't have done it.  ",4
246193,06-SEP-11,31-AUG-11,Manel,,fr,65.92.249.62,frechetr@sympatico.ca,13075977,000000119553199,4,4,"Ce n'était pas un gros problème.J'aurais dû appeler avant,ça été vite résolu.",4
246194,06-SEP-11,05-SEP-11,Natalia,,fr,67.68.103.201,gerardmtl@sympatico.ca,13136688,000000119659247,5,5,"le problème s`est règlé après la comversation d`avec la technicienne. le problème de son c`est rétabli en redémarant mon ordinateur..donc,problème règlé.  MERÇI",5
246195,06-SEP-11,05-SEP-11,Faqria,,en,64.228.210.158,patricia.t@bell.net,13140942,000000119663397,3,2,"The woman I was speaking to said her boss would phone me this morning to help with my problem, but I have not heard from him, and it is now 11:25.....Tuesday a.m.",3
246196,06-SEP-11,25-AUG-11,Anusha,,en,74.14.148.181,blplaga@sympatico.ca,13012699,000000119417095,5,4,,5
246197,06-SEP-11,05-SEP-11,Emna,,fr,74.15.213.2,cossetteh@sympatico.ca,13135108,000000119656480,5,4,,5
246198,06-SEP-11,05-SEP-11,Wissem,,fr,65.92.211.58,sharobim@sympatico.ca,13142238,000000119669795,2,4,"The service man was impatient, did not know what was an apple computer, asked to enter as a remote client in my computer but could not do anything because it was an Imac and finally did exactly what I recommended doing in the first place since it is the same problem I had a few month ago. (reseting something in the smtphp that was blocked)
Thanks for your interest.",3
246199,06-SEP-11,05-SEP-11,John,,en,65.93.51.62,sharyn.bleau@sympatico.ca,13142250,000000119671153,5,5,"absoultley nothing,wishing all bells technicians to be as helpful and knowledgable as john",5
246200,06-SEP-11,05-SEP-11,Victoria,,en,74.14.16.88,thewonderfulweavers@sympatico.ca,13143042,000000119663834,5,5,"Victoria was very professional and efficient as well as providing excellent customer service . 
Mt inquiry was resolved to the best of Victoria's extent and she escalated my concern to ensure my needs would be met. I am still waiting for the call back which should take place in the next 4 hours. If received,my answer to the next question would change to definitely.",3
246201,06-SEP-11,05-SEP-11,Abid,,en,70.29.115.135,stanley.261@sympatico.ca,13142554,000000119657631,4,5,none,5
246202,06-SEP-11,04-SEP-11,Ravi,,en,76.68.45.31,d_p_kingston@sympatico.ca,13127089,000000119645975,4,4,,5
246203,06-SEP-11,31-AUG-11,Gayathri,,en,76.64.23.42,walter.adams@sympatico.ca,13089257,000000119551546,4,3,tecnician was very helpful,4
246204,06-SEP-11,01-SEP-11,Tiwari,,en,174.92.52.237,ferrarilover@sympatico.ca,13095985,000000119598462,3,1,"do not withdrawl offers made to customers, let customer speak with supervisor",1
246205,06-SEP-11,04-SEP-11,Drew,,fr,76.65.100.117,eric.pelchat1@sympatico.ca,13127675,000000119649780,1,2,"Il m'a dit que je devais payer pour avoir un Modem avec rooter et de parler au service à la clientèle car je devais payer 29.$ pour le modem.  J'ai parlé au service à la clientèle aujourd'hui mardi 6 sept. et j'ai déjà à la maison le Modem de Bell avec rooter donc, si j'avais accepté de commander le modem avec rooter j'aurais payé pour rien. A la prochaine question c'est certain que je recommanderais Bell car j'ai eu une réponse satisfaisante",4
246206,06-SEP-11,05-SEP-11,Stephan,,en,184.144.49.61,howieslink@sympatico.ca,13137262,000000119664038,4,4,be a bit faster.,4
246207,06-SEP-11,05-SEP-11,Ravi,,en,99.228.117.163,ansgar@sympatico.ca,13133730,000000119656459,1,1,"Fix the problem - I have been without e-mail at home for 3 weeks out of five !!!

Come on folks....smarten up!!!",1
246208,06-SEP-11,31-AUG-11,Fatma,,fr,206.48.240.166,anne-marie.desjardins@sympatico.ca,13070995,000000119566008,4,5,Cette expérience a été meilleure que d'autres que j'ai eues dans le passé.,4
246209,06-SEP-11,05-SEP-11,Silvia,,en,70.51.239.151,cclark3277@sympatico.ca,13134762,000000119660572,5,4,Yesterday the problem was solved.  Today the same problem has popped up again.,4
246210,06-SEP-11,01-SEP-11,Med walid,,fr,65.92.36.224,luc.cournoyer@sympatico.ca,13113491,000000119586066,5,4,,5
246211,06-SEP-11,02-SEP-11,Joseph,,en,174.91.92.102,denlaz@sympatico.ca,13094649,000000119614284,2,1,Representative did not know that the modem that i have (SpeedStream5200) does not support speed of 12Mbps. then I called on sep-3 and again was told its OK to use this modem. and only today Sep-6 the issue was resolved.,2
246212,06-SEP-11,05-SEP-11,Johanna,,en,74.14.12.149,alicegreen@bell.net,13133464,000000119668557,5,4,Johanna was very informative and helped me as far as she could,5
246213,06-SEP-11,05-SEP-11,Chrystelle,,en,70.48.240.18,jguire@sympatico.ca,13137848,000000119657153,1,2,Your agent was very condescending.,2
246214,06-SEP-11,05-SEP-11,Hema,,en,174.95.171.150,wilfredo.trinidad072@sympatico.ca,13143536,000000119657322,3,3,I dont know.,4
246215,06-SEP-11,05-SEP-11,Vamsi,,en,70.54.29.13,wkurschinski@sympatico.ca,13143594,000000119663869,5,5,nothing,5
246216,06-SEP-11,25-AUG-11,Mariela,,en,76.64.227.212,brimac@bell.net,13012873,000000119415408,5,4,Not a lot my coputer is running the way I expect. Thank you. ,5
246217,06-SEP-11,03-SEP-11,Mariem,,fr,204.101.237.139,maxdamours@sympatico.ca,13122217,000000119627978,3,4,Meilleure communication verbale avec la répondante accent prononcé et débit trop rapide,4
246218,06-SEP-11,05-SEP-11,Mallika,,en,216.183.86.26,blacey@bell.net,13134302,000000119661750,4,4,Nothing under the circumstances.,4
246219,06-SEP-11,05-SEP-11,Manoranjith,,en,184.148.124.20,pmcc@sympatico.ca,13141232,000000119668617,5,5,N/A,5
246220,06-SEP-11,05-SEP-11,Anne-Marie,,fr,76.65.62.90,gaetanb1@sympatico.ca,13136556,000000119667532,4,4,,3
246221,06-SEP-11,05-SEP-11,Mohamed,,fr,70.48.60.23,Guylougon@sympatico.ca,13133046,000000119659339,5,5,Absolument rien. Mohamed a été courtois et très serviable. Merci beaucoup.,5
246222,06-SEP-11,05-SEP-11,Irshad,,en,174.94.24.162,m.maksymyk@sympatico.ca,13139302,000000119663276,4,4,"Nothing!

",5
246223,06-SEP-11,02-SEP-11,Gunson,,fr,76.67.194.193,pierre.levesque@sympatico.ca,13104423,000000119604457,5,5,,5
246224,06-SEP-11,02-SEP-11,David,,en,76.70.109.212,joan.gentili@sympatico.ca,13098963,000000119607047,4,3,,4
246225,06-SEP-11,04-SEP-11,Madhu,,en,70.53.105.85,jharold@bell.net,13128835,000000119654698,3,3,"It was a holiday weekend and I didn't expect much else. The problem was solved but I didn't find out until I spoke to Mark on Monday night when I called into tech support again. Madhu had transferred my call to Chester, who had trouble with the fix but he passed it onto another.",4
246226,06-SEP-11,05-SEP-11,Imen,,fr,174.92.190.229,a.mailhot@sympatico.ca,13133209,000000119657383,5,2,Résoudre votre erreur: vous avez interrompu mon nouveau contrat de cellulaire débutant le 18 août 2011 le 31 août 2011. Je dois re-téléphoner lorsque je recevrai mon compte pour rétablir la situation.,3
246227,06-SEP-11,05-SEP-11,Rene Jose,,en,74.12.184.100,nmcbride@sympatico.ca,13140688,000000119660332,5,5,Rene Jose was terrific - he answered threee questions quickly and efficiently.  The only thing that could be improved was to decrease the volume on the music oplayed while we were on hold - nice enough music but too loud!,5
246228,06-SEP-11,05-SEP-11,Sanjay,,en,74.14.119.29,anna.chiu@sympatico.ca,13133662,000000119668409,,,,
246229,06-SEP-11,05-SEP-11,Niyaz,,en,174.92.51.128,grace.hobson@sympatico.ca,13136940,000000119669915,5,5,,5
246230,06-SEP-11,05-SEP-11,Rayeesa,,en,207.61.33.99,lisa.clary@sympatico.ca,13138988,000000119659422,5,5,Less wait time to speak to a representative.,4
246231,06-SEP-11,05-SEP-11,Gregorio,,en,69.157.40.167,t.brannan@sympatico.ca,13142802,000000119658727,5,5,,4
246232,06-SEP-11,05-SEP-11,Jose,,en,76.65.10.221,det1rdt@sympatico.ca,13135600,000000119666088,4,4,"Simplify access to your technician / customer remote assistance, which is a much more efficient way of doing this service. ",4
246233,06-SEP-11,05-SEP-11,Luis,,en,184.145.107.217,brian.jean@sympatico.ca,13134478,000000119663952,5,5,I can't think of anything.,5
246234,06-SEP-11,05-SEP-11,Duncan,,en,70.26.120.165,c.patrick@sympatico.ca,13134608,000000119658698,2,4,"I had a difficult time understanding the gentleman due to his heavy accent.
Also, when he recommended I increase my speed, I asked him if there would be a cost and he assured me there would not be an extra charge for this increase.  However, he did ask if I would like to pay (approx.) $49 for my moden to decrease my monthly bill.  When I said ""then my monthly bill will be reduced by this amount"" he proceded to say no, you will be paying for the update to increase your computer. I told him that he did not explain this to me when I agreed to the update and felt it was a dishonest way of getting extra money from the customer.",
246235,06-SEP-11,05-SEP-11,Mindy,,en,70.53.74.129,loibooth@sympatico.ca,13139064,000000119661858,4,4,,4
246236,06-SEP-11,31-AUG-11,Marouen,,fr,174.92.231.69,mjpleger@sympatico.ca,13082495,000000119572475,3,2,le conseiller n'a pu faire que le diagnostic et un technicien du centre de services devait me rappeler dans les 24 heures. aucun appel le 1er août...puis le long WE. pas de nouvelles ! ,2
246237,06-SEP-11,04-SEP-11,Claudia,,en,8.7.228.252,elzbieta@sympatico.ca,13127645,000000119653693,5,5,,5
246238,06-SEP-11,05-SEP-11,Badreddine,,fr,64.228.76.147,jfrancoispatrice@sympatico.ca,13137836,000000119667535,1,1,"Mes réponses au sondage no:119663240 s'appliquent en effet  à celui-ci (Badreddine) et non au premier. Par rapport à 119663240 je tiens à dire que cette personne a cherché à m'aider au meilleur de sa connaissance dans les circonstances et mes réponses corrigées sont: 1-Plutôt,2-Pas vraiment mais elle n'en est pas responsable",1
246239,06-SEP-11,04-SEP-11,Samia,,fr,174.88.160.121,rhnad@sympatico.ca,13131347,000000119644590,2,1,"Refaire mon forfait bell sans contract,nouvelle proposition, car il vient à échéance avant le 11 septembre. ",3
246240,06-SEP-11,05-SEP-11,Thitola,,fr,64.229.81.39,hsblack@bell.net,13137272,000000119666800,,,"I have asked several time sthat communications be in English. Since that has not happened, the survey will not be completed !!",
246241,06-SEP-11,05-SEP-11,Vamsi,,en,174.95.210.176,annemeredith@sympatico.ca,13133694,000000119660472,5,5,shortened wait time,5
246242,06-SEP-11,05-SEP-11,Juliio,,en,174.93.54.84,randolph.edmead@sympatico.ca,13141410,000000119665224,5,5,N/A,5
246243,06-SEP-11,05-SEP-11,Brenda,,en,174.91.116.112,reavell-roy@sympatico.ca,13141488,000000119663850,5,5,,5
246244,06-SEP-11,01-SEP-11,Oliver,,en,174.93.82.126,robertweill@sympatico.ca,13105597,000000119591366,5,5,,4
246245,06-SEP-11,05-SEP-11,Vikram,,en,70.31.57.75,jim.hillier@sympatico.ca,13137876,000000119661741,4,4,,4
246246,06-SEP-11,02-SEP-11,Dinesh,,en,174.94.31.13,rneal@sympatico.ca,13105509,000000119608690,4,4,,4
246003,06-SEP-11,05-SEP-11,Jose,,en,76.66.52.218,robinsonradcliff@sympatico.ca,13141754,000000119661227,5,4,The call was necessary because someone at Bell changed my original password without informing me.The original ABC123 password issued by bell would not work. Jose changed the password and we were able to complete the installation.,5
246004,06-SEP-11,05-SEP-11,Katherine,,en,70.52.156.48,wmes@sympatico.ca,13143598,000000119668991,5,2,,5
246005,06-SEP-11,31-AUG-11,Walid,,fr,76.64.137.228,jakian@sympatico.ca,13077765,000000119556130,4,5,,5
246006,06-SEP-11,05-SEP-11,Sinu,,en,70.31.20.107,stj59@sympatico.ca,13142650,000000119665704,5,5,He did everything that he could to resolve my issuses.,5
246007,06-SEP-11,05-SEP-11,Maxamed,,fr,76.67.187.156,mcrytes@sympatico.ca,13139862,000000119658346,5,5,Veuillez souligner le travail et l'énorme politesse de Mylène #0123762.,4
246008,06-SEP-11,05-SEP-11,Travis,,fr,76.69.204.234,kahnen@sympatico.ca,13138348,000000119664681,5,5,,5
246009,06-SEP-11,05-SEP-11,Walter,,en,76.67.111.209,nellanawk@sympatico.ca,13140598,000000119670639,4,4,,4
246010,05-SEP-11,02-SEP-11,Mathew,,en,64.229.41.34,lcollins2@sympatico.ca,13100493,000000119605063,2,2,solve my problem,3
246011,05-SEP-11,04-SEP-11,Karla,,en,174.95.211.90,jottman@sympatico.ca,13129077,000000119646593,3,2,no problem with service means i don't have to call,3
246012,05-SEP-11,13-AUG-11,Jean-Philippe,,en,74.15.83.155,shirleyherb@sympatico.ca,12901393,000000119158887,5,4,"I asked about a anti.virus protecion,suggested AVC said it was free.I signed up for it & it is only good for so many days then pay.Can you help me with a good anti.virus. ",5
246013,05-SEP-11,03-SEP-11,Oliver,,en,174.88.88.148,bwcoverley@bell.net,13117991,000000119629424,4,5,The converstion was difficult at times- I am slightly deaf and the Bell agent had a foreign accent which was  difficult for me.,4
246014,05-SEP-11,24-AUG-11,Jason,,en,67.70.82.4,rb0473@sympatico.ca,13008725,000000119398020,5,5,reduce my bill?,5
246015,05-SEP-11,04-SEP-11,Jason,,en,70.51.221.36,b.b.brown@sympatico.ca,13126167,000000119649610,5,5,,5
246016,05-SEP-11,03-SEP-11,Clarisse,,en,184.146.116.240,wongmk@sympatico.ca,13125347,000000119630530,4,5,quite satisafctory with the service the Bell Technical Support provides...  very satisfatory. ,5
246017,05-SEP-11,03-SEP-11,Cindy,,fr,70.53.219.205,johannerossignol@sympatico.ca,13120835,000000119628507,5,5,,4
246018,05-SEP-11,03-SEP-11,Nouha,,fr,70.53.219.205,johannerossignol@sympatico.ca,13120837,000000119629546,5,5,,4
246019,05-SEP-11,04-SEP-11,Casey,,en,184.147.118.144,zandboer@bell.net,13132901,000000119650380,5,5,"Nothing...Casey was excellent; personable and knowledgeable. ",5
246020,05-SEP-11,04-SEP-11,Diego,,en,70.26.116.163,bnangel@sympatico.ca,13126433,000000119645840,5,4,,4
246021,05-SEP-11,31-AUG-11,Juan,,en,67.70.155.165,posties@sympatico.ca,13085063,000000119570359,3,3,,4
246022,05-SEP-11,31-AUG-11,Eric,,en,67.70.155.165,posties@sympatico.ca,13085067,000000119572293,5,4,,5
246023,05-SEP-11,02-SEP-11,Gabriel,,en,174.89.170.107,mariosusan@bell.net,13101829,000000119607716,4,4,Too much static on phone because I was talking to someone in San Salvador. Although person was nice and helpfull it is very hard to relate to someone that far for an issue that could have been resolved by a local rep.,4
246024,05-SEP-11,02-SEP-11,Luis,,en,67.70.105.76,g_auger@bell.net,13096323,000000119605782,5,4,"Do something to improve the DSL service in my area.  My internet is still unavailable some of the time, very intermittant service.  This is not the fault of the rep that helped me, in fact he was very thorough",4
246025,05-SEP-11,01-SEP-11,Nicholas,,en,70.27.52.125,lennieandjulie@sympatico.ca,13100589,000000119595521,1,2,"Better listen to what is said. Many times I stated that it was not just my connection that was not working, the neightbours on both sides were losing the connection.",2
246026,05-SEP-11,04-SEP-11,Maria,,en,65.94.79.246,si.glazer@sympatico.ca,13131938,000000119645992,3,3,"The person I was working with was supposed to call me back about 90 minutes later to finish up and to make sure all was working properly. She never called back. I still have to resolve a problem, and I will have to call again. The person I spoke to was Maria.",4
246027,05-SEP-11,03-SEP-11,Jayaraman,,en,70.31.225.145,jimdu@sympatico.ca,13120711,000000119638848,1,3,"Admit that you were having a problem on your system instead of always assuming that the problem is at the client's end. The connection was working perfectly all morning and early afternoon and then ceased to connect to the internet despite the fact that the modem and line were functioning properly.I was called by a friend that lives close by to verify if I could connect to the internet and found that I couldn't for some unknown reason. He called to report the problem and suggested that I call as well to validate that there was indeed a problem. We were each given a case number and assured that the problem would be passed along to whom so ever for further investigation. After 3 hours or more and still no internet, I called again and this time was put through to a technician who had me disconnect my ""third party"" router and reset your firmware crippled 2Wire modem (that can't be put into bridged mode), and change my network settings. He then changed my login password which I have had for the past ten years or so and voila I could connect once again. All throughout the conversation I tried,to no avail, to get an answer as to why this problem suddenly occurred on a system that had been running fine with the same configuration for years. No answer was forthcoming so I assume that it is forbidden to admit that the problem was at your end.I do not blame Jayaraman as obviously he was not informed that there was a problem somewhere down the line that would require a password reset. For a supposed communications company you don't seem to communicate internally very well.You waste clients time by always assuming that the problem is at the client's end rather than asking a few well worded questions to better triage the problem.A similar problem happened to me when you changed over your mail servers a while back, and, after following your intructions to re-configure the email client, to the letter, it still didn't work. Again I called and after a lengthly delay it was determined that I required an email account password change that was never indicated in your instructions. I pointed this out to the technician that assisted me and she in turn passed me to her supervisor who seemed surprised that this small detail was omitted from the instructions. Again a lack of communication between your departments.A couple of months back I had to call to find out why my internet speed had suddenly dropped and it was discovered that my Fibe 10 profile had as if by magic been reverted to a lower profile hence the speed problem.I won't get into the billing woes that I have had over the years but suffice it to say that when my yearly contract renewal is due that you had better be offering me a very sweet deal to keep my business.",2
246028,05-SEP-11,04-SEP-11,Ronald,,en,70.24.235.134,gibby54@sympatico.ca,13128099,000000119653409,4,4,"no lying to the customer, he said there was trouble on my line and I restarted the modem and there was no trouble, there was a storm and satellite and internet go of VERY often during storms..The representive was very polite and quick to answer.",2
246029,05-SEP-11,02-SEP-11,Diego,,en,70.31.27.49,mcarthur@sympatico.ca,13102187,000000119608378,5,5,,5
246030,05-SEP-11,03-SEP-11,Budala,,en,76.67.172.16,dannyandjackie@sympatico.ca,13118649,000000119637074,4,3,,5
246031,05-SEP-11,03-SEP-11,Divya,,en,184.147.119.97,randy.snitman@sympatico.ca,13123585,000000119633173,1,1,The rep was nice...but...I was transfered to a tech specialist who told me that a new modem would be sent to me by courier and arrive Sun. Sept. 5 to resolve my internet problem. The modem has not arrived. ,1
246032,05-SEP-11,03-SEP-11,Erick,,en,74.14.27.123,dandsswan@sympatico.ca,13118615,000000119633051,5,5,Nothing,5
246033,05-SEP-11,01-SEP-11,Joseph,,en,67.71.38.117,elciras@sympatico.ca,13095459,000000119597028,2,2,,2
246034,05-SEP-11,04-SEP-11,Porushotham,,en,184.145.79.131,bevandray@sympatico.ca,13126355,000000119652703,5,5,You were very helpfull. No complaints.,5
246035,05-SEP-11,04-SEP-11,Leo,,en,70.54.76.44,hramsay@sympatico.ca,13128407,000000119647646,5,5,Decease the time it took to access the Bell Rep.,4
246036,05-SEP-11,04-SEP-11,Vinay,,en,76.68.141.87,cynthia.mccallum@sympatico.ca,13127071,000000119644723,2,1,tried a little harder to diagnose the problem,3
246037,05-SEP-11,03-SEP-11,Iris,,en,69.159.66.19,danny.bates@sympatico.ca,13118643,000000119630589,5,5,,5
246038,05-SEP-11,04-SEP-11,Mehrez,,fr,174.88.165.228,oreslas@bell.net,13130803,000000119651041,5,5,tout beaute,5
246039,05-SEP-11,19-AUG-11,Maria,,en,76.68.97.28,farmer123@sympatico.ca,12951693,000000119291392,3,3,"She could have explain to me that the modem was going to be wireless.
So when i received the modem, i had to get help setting it up, and also compute it in on the other computor.",4
246040,05-SEP-11,20-AUG-11,Diane,,en,76.69.13.96,anitar@sympatico.ca,12959137,000000119307145,3,1,"giving me a straight answer what my question was...
Question: how is it possible for me to be charged 23+dollars for internet usage. I do no downloading of music or films, u-tub ect.... I pay my bills, check my e-mails, go on my meetup side and that within a short time spread... I received no straight answer...
In the past I always believed that ""Bell"" was above the rest of providers, but now. You all are the same. It does not matter anymore who the provider is, Bell, Roger, Cocego...
all are out to get the most out of us(customers) with the smallest effort and with the greatest cashreturn. I will be checking when my contract runs out...and then I will cancel ""Bell""",3
246041,05-SEP-11,02-SEP-11,Emylie,,en,74.12.225.84,iliya.pipev@sympatico.ca,13097823,000000119609671,2,3,We have used your internet service for 5 years. Primus offers a better internet service. We are still paying for a modem since the beginning of the service. What would you do to keep me as a client?,3
246042,05-SEP-11,02-SEP-11,Rinta,,en,76.71.131.86,jshannon7@sympatico.ca,13099395,000000119609756,1,4,"It took almost 2 days...and countless futile phone calls before I received any real help!
With both my Internet down and the phone not working well, it was obvious that the problem was local and yet I ended up speaking to someone ""offshore"" several times.  I spent about 5 hours all told, talking to various Bell reps, waiting 'on hold', going around in circles trying to get the necessary assistance. The LEFT HAND and the RIGHT HAND at Bell seem to have no idea what the other is doing!  THIS IS NOT GOOD SERVICE AND IS IN DIRE NEED OF YOUR ATTENTION!!!  You are wasting money...and the customer is wasting his time.
After a day and a half when a Bell technician (Wonderful man, WAYNE)finally arrived in a Bell truck, he was able to assess and correct the problem. BUT the Bell Corporation  needs DESPERATELY to work on collaboration - another truck and technician arrived at my house within 15 minutes of the first!!!!  Too much- too late!  What a waste of money and time for everyone.  Compound that with the fact that I'm in the process of moving...you will understand why I am a most disgruntled Bell subscriber...and why I may well consider another telephone and Internet service when I move next month.   ",1
246043,05-SEP-11,18-AUG-11,Melissa,,en,70.27.44.136,walters52@sympatico.ca,12948217,000000119258811,4,4,Bell as a whole needs to shape. Salesperson at bell store less than honest. Person on the phone was good to deal with.,3
246044,05-SEP-11,01-SEP-11,Omer Ahmed,,en,74.12.43.120,alison007@sympatico.ca,13091003,000000119597504,4,4,"completely fixed problem, instead of having to finish it off later on my own",4
246045,05-SEP-11,04-SEP-11,Eduardo,,en,70.31.125.32,johnparsons@sympatico.ca,13129023,000000119652393,5,4,,5
246046,05-SEP-11,04-SEP-11,Aguibou,,fr,70.26.201.52,marcelmarceau@sympatico.ca,13129945,000000119646031,4,3,"1 temps d attente en ligne avant de parler a un conseillé
2 que l historique de  mes problèmes répétés avec mon receveur soit facilement accessible par le conseillé, afin de valider mes allégations de problèmes répétitifs.",3
246047,05-SEP-11,03-SEP-11,Adam,,en,174.91.157.37,lholychuk@sympatico.ca,13121567,000000119632424,5,5,,5
246048,05-SEP-11,03-SEP-11,Jensen,,fr,70.30.191.231,nancylarochelle@sympatico.ca,13122809,000000119628492,4,5,,5
246049,05-SEP-11,20-AUG-11,Kmar,,fr,70.30.148.26,clobel@bell.net,12959971,000000119302730,5,5,,4
246050,05-SEP-11,03-SEP-11,Adam,,en,70.49.32.162,dbignell@sympatico.ca,13118735,000000119634862,5,5,"I spoke with Adam.  He was checking with technical support and placed me on hold.  Next thing,  the phone rang and I was transferred to another rep and had to start all over.  The second rep could not complete the request and transferred me to a technical support rep that stated Adam completed the task.  Seems like Adam did his job, but, every time I call Bell,  I get bounced around.  Seems like a very unorganized company to me.  I am not sure how much more I will take from Bell.  I have already pulled a couple of my accounts.  I am thinking of pulling all of my accounts.  Too bad,  I have been a long time loyal customer.  Very frustrating and expensive to deal with Bell though.",3
246051,05-SEP-11,04-SEP-11,Nebgha,,fr,174.91.196.217,langevin.lise@sympatico.ca,13129463,000000119646500,5,5,j`ai trouver un peu longue l`attente avant d`avoir la ligne,4
246052,05-SEP-11,04-SEP-11,Mauricio,,en,70.54.19.252,roman44@sympatico.ca,13131533,000000119651491,5,5,,4
246053,05-SEP-11,04-SEP-11,Issam,,fr,70.55.99.120,pierre.dupont@sympatico.ca,13131061,000000119645919,4,5,temps d'attente un peu long,4
246054,05-SEP-11,03-SEP-11,Dorsaf,,fr,74.12.164.139,jocelyne.lescarbeau095@sympatico.ca,13120811,000000119630710,3,4,,5
246055,05-SEP-11,01-SEP-11,Melissa,,en,65.92.114.8,ingolddoug@sympatico.ca,13097861,000000119586657,5,4,"My experience with Melissa was excellent. She is an great company representative. My issue is related to Bell's internet service plans and their cost. In the end Melissa was able to set something up which I found acceptable. However I could only get the plan for a one year period. Every year I have to negotiate with Bell my internet service. 
Bell Internet service is not competitive compared to other providers such as Teksavvy and Velcom.  Even with bandwidth insurance the most bandwidth I can purchase with Bell is 195GB. I can get unlimited bandwidth with Velcom for cheaper than Bell. I have family which have been using Velcom for 3 years and the service has been fine.
I know this rant doesn't directly relate to the question posed, but I guess if Bell had more competitive plans, I probably wouldn't be filling in this survey. I guess for the time being I've renewed my contract with Bell and will be okay for the next year. A year from now I'll be renegotiating, I guess.....",3
246056,05-SEP-11,30-AUG-11,Alun,,en,65.95.29.7,loisalharp@sympatico.ca,13063733,000000119533930,4,4,,4
246057,05-SEP-11,03-SEP-11,Ines,,fr,174.94.75.25,normpier@sympatico.ca,13123013,000000119639529,3,4,Avoir du personnel qui métrise bien le français,4
246058,05-SEP-11,01-SEP-11,Med Hedi,,fr,70.53.195.6,yves_grenier@sympatico.ca,13109243,000000119589916,5,5,,5
246059,06-SEP-11,05-SEP-11,Anis,,fr,174.92.179.46,pneault2@sympatico.ca,13141250,000000119659933,5,5,J'ai 2 portables avec la même adresse e-mail et même mot de passe. Sur un portable lorsque je veux accéder au courrier  Bell je dois constamment entrer mon adresse et mot de passe. Je ne trouve aucune solution à mon problème. Si jamais vous la trouvée alors vous serrez des champions. Merci,5
246060,06-SEP-11,05-SEP-11,Abdul,,en,174.88.13.197,dslove@sympatico.ca,13135877,000000119655850,5,5,Nothing needed improvement.,4
246061,06-SEP-11,05-SEP-11,Rey Ivan,,en,70.49.230.221,mrsmailman@bell.net,13140366,000000119661715,4,5,,
246062,06-SEP-11,04-SEP-11,Rim,,fr,65.92.36.66,dalla1@sympatico.ca,13127105,000000119643496,5,5,que vous embeauchier plus de gens comme celui la et les utilisier dans le departement ENTRETIEN P.C.,4
246063,06-SEP-11,04-SEP-11,Raza,,en,207.210.46.68,nadiaberdusco@sympatico.ca,13130547,000000119646403,5,5,,5
246064,06-SEP-11,03-SEP-11,Gabriel,,en,70.27.49.238,wkgirard@sympatico.ca,13125331,000000119641632,4,3,When you fixed my internet you started another recent problem with my phone lines. Which prior to this call you had repaired a week before. Would be nice that both worked and we did not have ot continually call you. My only link with my out of town children is the phone and we need these problems resolved.,3
246065,06-SEP-11,05-SEP-11,Abid,,en,65.92.98.79,shirleyburns@sympatico.ca,13142322,000000119667925,5,5,n/a,5
246066,06-SEP-11,05-SEP-11,Addu,,en,174.117.120.30,kspiwak@sympatico.ca,13138660,000000119670738,1,,"Firstly, I want a Canadian rep. who can communicate in a way I understand without having to struggle to interpret. Accents and cultural interpretations of English are very difficult to decipher over the phone. Second, this rep. seemed to struggle to understand how to help me. After half an hour, i don't know whether my concern was resolved.",1
246067,06-SEP-11,29-AUG-11,Rym,,fr,204.90.101.20,pierre.paris2@sympatico.ca,13053903,000000119489642,3,4,Temps d'attente trop long lorsque transféré au dép. technique.,4
246068,06-SEP-11,04-SEP-11,Elizabeth,,en,174.95.24.183,stewartpartners@sympatico.ca,13132151,000000119645191,4,5,,4
246069,06-SEP-11,02-SEP-11,Natalia,,fr,184.146.232.61,jphewes@sympatico.ca,13099345,000000119616456,5,5,"Natalia a été d'un professionnaliste et d'une compétance que je n'avais pas connu auparavent. Aussi j'apprécierais 
qu'elle me soit attitré si jamais je dois communiquer de nouveau avec votre service.",5
246070,06-SEP-11,05-SEP-11,Vamsi,,en,76.70.79.183,f.livingstone@sympatico.ca,13136176,000000119665344,3,1,Vamsi tried to resolve the issue and in the end he said that he would get a supervisor to call me.  No contact as yet,
246071,06-SEP-11,05-SEP-11,Dilli,,en,70.29.114.182,scobbe@sympatico.ca,13142126,000000119655730,5,5,,5
246072,06-SEP-11,04-SEP-11,Sarah,,fr,70.48.118.45,debrol@sympatico.ca,13127241,000000119654549,5,3,Réparer les pannes plutôt que 40 heures après le bris! Vendre un service et donner du service ce sont deux choses bien différentes!,2
246073,06-SEP-11,05-SEP-11,Victoria,,en,174.91.126.240,gerrymahar@sympatico.ca,13136700,000000119663285,5,5,Not APPLICABLE,4
246074,06-SEP-11,05-SEP-11,Bharath,,en,70.50.217.251,naklik1@sympatico.ca,13140496,000000119669401,4,3,I wish that the sales people had been able to allow me to tranfer my email address to my mom's account rather than having to try to get two wireless services working with two phone lines here.  It will be interesting to see if things can be resolved in the 24-48 hours promised,3
246075,06-SEP-11,31-AUG-11,Med Amine,,fr,65.92.249.43,fmmj1@bell.net,13075825,000000119572095,3,1,Envoyer modem de remplacement plus rapidement,3
246076,06-SEP-11,05-SEP-11,Danilo,,en,70.54.10.107,archarlebois@sympatico.ca,13133774,000000119670511,5,5,ACTUALLY NOTHING.  I AM NOT WELL VERSED IN COMPUTER LINGO AND YOUR TECHNICIAN WAS UNBELIEVABLY PATIENT WITH ME AND WAS NOT CONDESCENDING.  VERY MUCH APPRECIATED,5
246077,06-SEP-11,18-AUG-11,Victoria,,en,76.67.155.125,multiwaves@bell.net,12944343,000000119276099,5,4,,5
246078,06-SEP-11,05-SEP-11,Benazir,,en,208.67.168.72,nickdt@sympatico.ca,13140628,000000119670544,5,5,,5
246079,06-SEP-11,30-AUG-11,Asra,,en,76.68.142.237,dandsrankine@bell.net,13059137,000000119526979,4,4,It took almost 2 hours. I thought that was too long,5
246080,06-SEP-11,05-SEP-11,Med Amine,,fr,69.159.89.154,stipanicic@sympatico.ca,13142648,000000119668431,5,5,Rien à suggerer.,5
246081,06-SEP-11,05-SEP-11,Ramya,,en,70.30.243.89,joekilkenny@sympatico.ca,13138002,000000119667347,,1,both times when service man taking my desktop lost all contact with them,3
246082,06-SEP-11,05-SEP-11,Jason,,en,67.158.74.89,fordgirlsandaguy@sympatico.ca,13136330,000000119663437,4,4,Less wait time.,3
246083,06-SEP-11,01-SEP-11,Gavin,,en,76.75.250.17,andy.mccarney@sympatico.ca,13091261,000000119593739,1,1,My call was prompted by recent internet conectivity issues.  It appears that the phone line is also a problem.  My call was placed using a cell phone but I hng up while the land line was to be tested.  I was supposed to be called back at in 5 minutes.  After a long period of time passed I lifted the telephone receiver and discovered that there is no dial tone.  It turns out that we have intermitant dial tone as well as intermitant internet access.  I have not had any further communication so far.,1
246084,06-SEP-11,05-SEP-11,Pavan,,en,69.158.65.169,ronmck@sympatico.ca,13141840,000000119663505,5,4,,5
246085,06-SEP-11,05-SEP-11,Hassan,,fr,68.182.88.164,lnoel78@sympatico.ca,13139058,000000119658242,4,4,"Réponse claire et précise, demander assistance tech sur place pour résoudre les problèmes internet et ligne tél.",4
246086,06-SEP-11,05-SEP-11,Mohamed,,fr,174.91.196.17,paulrencsik@sympatico.ca,13141006,000000119660927,,,Tous les appelles ont ete faites par le technicien qui m'a installe Fibe 7. ,4
246087,06-SEP-11,05-SEP-11,Marco,,en,70.52.158.16,stomper2@sympatico.ca,13142658,000000119662220,2,1,Find my problem. After marco telling me the problem was at my end I scammble to get a tec over to my house. I do my banking on the internet so I needed to find th problem fast. My tec reset my whole computor because Marco left it in diseray.Don't get me wrong he tried his best but I am no tec but my password was no good and I could not get on.I spent alot of time on the phone with marco and did not solve any thing but my computor got srewed up even more.So my tec came over today 09/06/11 and tryed for quite awhile to get on the intrenet. She called bell and descovered from another bell tec that it was at bells end not mine at all.The problem was that the port needed to be reset at bells end in order to let me connect  with my home line  and then  with the reset it screwed up the work my tec did so she had to redo all the work she just competed.This cost me $73.45 for her work which I didn't need and she acually found the problem for your own tec.I really hope to get rembersed this amount that came out of my pocket to figure out it was bells problem all along. I was not pleased!!!,3
246088,06-SEP-11,04-SEP-11,Karim,,fr,70.53.173.154,alberto.rodrigues@sympatico.ca,13125881,000000119650123,5,5,,5
246089,06-SEP-11,04-SEP-11,Vijay,,en,70.27.38.138,dianevaliquette@bell.net,13127343,000000119649214,5,4,,5
246090,06-SEP-11,05-SEP-11,Stephane,,fr,70.55.161.135,sylviegratton@sympatico.ca,13142782,000000119664969,5,4,tout était parfait,5
246091,06-SEP-11,05-SEP-11,Arbi,,fr,174.91.198.12,michel.lemoine@sympatico.ca,13140066,000000119667494,1,1,"Régler mon problème au lieu de laggraver. En effet après 1 heure au téléphone, j'ai appris qu'il y avait un problème chez Bell et en plus je ne suis plus capable d'imprimer, mon imprimante s'étant mise hors ligne suite aux multiples manuvres faites avec le technnicien",
246092,06-SEP-11,04-SEP-11,Youssef,,fr,70.26.222.95,sanb@bell.net,13131727,000000119648817,5,5,,5
246093,06-SEP-11,05-SEP-11,Mohamed,,fr,70.26.186.171,philgermain@sympatico.ca,13141114,000000119663996,5,4,,4
246094,06-SEP-11,05-SEP-11,Adnan,,en,74.12.50.96,michael.fraser.01@sympatico.ca,13140016,000000119660682,4,5,"Adnan was very knowledgable and was able to fix the problem. However I had to ask him to repeat himself many times. I thought it was my phone or my hearing but after getting frustrated I passed the phone to my wife who had the same difficulty understanding him. 

When I last contacted support when I recieved a new motum the support tech at that time completly set up my connection wrong. Adnan told me I wasn't even on the Bell network.  ",3
246095,06-SEP-11,04-SEP-11,Salvador,,en,70.50.90.118,greyhawk1@sympatico.ca,13128203,000000119648127,2,2,"I'm certain Salvador is quitye competent in his field and he eventually reassigned the diagnosis to a different dept, unfortunately, the process was difficult since I could not understand his English. This hass been a problem in the past but I've noticed a marked improvement recently!",3
246096,06-SEP-11,05-SEP-11,Caroline,,en,67.70.119.63,gptrom@sympatico.ca,13136938,000000119665087,5,4,reduce wait time. ,4
246097,06-SEP-11,05-SEP-11,Jason,,en,70.31.55.242,sandfnorman@sympatico.ca,13142052,000000119665424,3,3,,4
246098,06-SEP-11,05-SEP-11,Kevin,,en,174.95.58.240,rankin6599@bell.net,13141416,000000119670943,5,5,,4
246099,06-SEP-11,05-SEP-11,Mindy,,en,67.70.83.192,sawchukwilliam@sympatico.ca,13142112,000000119662124,4,4,,4
246100,06-SEP-11,31-AUG-11,David,,en,70.51.173.46,cpiche@bell.net,13073533,000000119566451,4,4,"I still have trouble with all of the
terms - taking another course this fall
In the meantime - thank you for your
help.   C.P.",4
246101,06-SEP-11,01-SEP-11,Mohamed,,fr,174.94.120.238,proteine@sympatico.ca,13104671,000000119597118,3,1,me faire moins attendre et résoudre mon probleme,2
246102,06-SEP-11,30-AUG-11,Brenda,,en,76.65.10.228,kardys@bell.net,13062827,000000119538141,4,4,Brenda did thebest shecould as the problem arose from an incompatibility of the BellSecurity program and Windows 7,5
246103,06-SEP-11,05-SEP-11,Umesh,,en,174.91.67.199,grandriveryarns@sympatico.ca,13136948,000000119669571,5,5,,4
246104,06-SEP-11,04-SEP-11,Asiya,,en,69.156.4.216,ccindy007@sympatico.ca,13126733,000000119644542,4,4,listened to me..I knew what was causing the problem but couldn't fix it on my own,
246105,06-SEP-11,03-SEP-11,Jose,,en,70.31.39.114,ct.dowdle@sympatico.ca,13118535,000000119628018,4,4,"Bell Canada can bring back it's customer service centre (help desk) back to CANADA! Then using offshore countries, that don't speak ENGLISH very good!! Also save on Canadian jobs.",3
246106,06-SEP-11,04-SEP-11,Melvin,,en,76.69.37.218,barnetts@sympatico.ca,13126221,000000119654432,5,5,Nothing,5
246107,06-SEP-11,05-SEP-11,Umesh,,en,67.70.83.192,sawchukwilliam@sympatico.ca,13142110,000000119668909,3,1,"The issue was beyond the ability of Umesh, who transferred me to Jennifer.  She made effort to resolve the inability of my computer to connect to the Internet using the newly supplied modem by Bell.  Further, my old modem was reinstalled and it did not connect, although previously it worked fine!  She suggested the issue was with the Dell installed Windows 7 operating system but I would point out that my computer HAD connected to the Internet with the old modem!  (Furthermore, my old modem connected to the Internet this morning.  That is why I'm able to respond to this survey!)  Jennifer finally offered to have Bell send me a new modem.  I'll try that and see if it functions properly.  If not, I'll be back in contact with Bell technical support.",3
246108,06-SEP-11,05-SEP-11,Mohamed,,en,74.12.50.167,wadams1@sympatico.ca,13143466,000000119661775,5,5,,3
246109,06-SEP-11,05-SEP-11,Rayonette,,en,205.150.123.10,kralacl@sympatico.ca,13138634,000000119660752,5,4,,4
246110,06-SEP-11,05-SEP-11,Valerie,,fr,67.68.226.228,jacques.audette@sympatico.ca,13137512,000000119663387,1,1,"Vous offrez le service de port forwarding sur vos modems/routeurs mais vous le supportez pas. Avec un peu de support, j'aurais pu trouver une solution rapidement.",1
246111,06-SEP-11,01-SEP-11,Sarry,,en,174.92.52.237,ferrarilover@sympatico.ca,13095983,000000119599099,1,1,"LISTEN TO THE CUSTOMERS CONCERN/QUESTION AND RESPOND ACCORDINGLY, NO OFFER SOMETHING COMPLETELY CONTRADICTORY TO THE CUSTOMER REQUEST",1
246112,06-SEP-11,04-SEP-11,Sam,,en,70.24.244.47,zalouk@sympatico.ca,13132897,000000119653988,1,2,beter conection,1
246113,06-SEP-11,05-SEP-11,James,,en,76.70.100.213,micstank@bell.net,13140104,000000119662888,5,4,I can't think of anything. Thanks!,5
246114,06-SEP-11,06-AUG-11,Mohan,,en,216.208.56.22,firedog60@sympatico.ca,12824609,000000119000327,3,4,Had a hard time understanding representative as he did not speak very good english.  After several attempts it was fine but it was a rough start.,5
246115,06-SEP-11,05-SEP-11,Maria,,en,99.254.204.78,om.aggarwal@sympatico.ca,13140804,000000119655766,3,3,,4
246282,06-SEP-11,03-SEP-11,Aleem,,en,207.219.56.130,rabi.melki@sympatico.ca,13123531,000000119642855,1,1,"Provide your customers with appropriate CREDIT (A value which is more than the customers expectations that exceed the duration of the interruption) and an accurate explanation on why the service is being interrupted frequently. So far, no one informed us why? We are expecting your technician to show up tonight after 5:00 pm (This is our second call) as he did not show up on Sunday Sep 4th between 2:00pm and 5:00pm. We will wait and see. ",1
246283,06-SEP-11,05-SEP-11,Arbi,,fr,76.69.193.27,jpfarche@sympatico.ca,13138190,000000119662517,4,4,Pouvoir visualiser un vidéo sur les fonctionalités et comment les utiliser du courriel WINDOW LIVE. ,4
246284,06-SEP-11,05-SEP-11,Priya,,en,184.145.107.217,brian.jean@sympatico.ca,13134480,000000119665116,5,5,Priya was very patient and guided me through the necessary steps kindly. I can think of nothing that could have been improved.,5
246285,06-SEP-11,16-AUG-11,Mike,,fr,70.55.99.124,vincent.noiret@sympatico.ca,12924189,000000119206981,5,4,"Avertir plus souvent des opportunités de réduction pour les clients fidèles.
Chaque fois, si on appelle pas on a rien, c,est dommage, cela ne pousse pas a consommer et avoir une totale confiance en BELL.",3
246286,06-SEP-11,05-SEP-11,Roshan,,en,69.157.43.117,bldstkit@bell.net,13134314,000000119667090,4,4,Better language communication.,4
246287,06-SEP-11,05-SEP-11,Ronald,,en,76.67.40.210,valerie.jacobs@sympatico.ca,13143302,000000119658481,5,3,Nothing,5
246288,06-SEP-11,05-SEP-11,Wajdi,,fr,67.68.228.167,ludovicsandrine@bell.net,13139214,000000119665207,5,5,super bon service,5
246289,06-SEP-11,05-SEP-11,Martin,,en,204.225.67.14,joanneandrod@sympatico.ca,13137972,000000119657568,5,5,"The phone connection had some static and was not as clear as what it should have been.  However, other than this technical issue, the service provided by your staff was perfect.",4
246290,06-SEP-11,05-SEP-11,Hatem,,fr,70.49.76.104,jean-claude.carle@sympatico.ca,13137674,000000119670236,5,5,parfait,5
246291,06-SEP-11,05-SEP-11,Michael,,en,184.145.182.162,josee.jenkins@bell.net,13138132,000000119662330,5,5,"Hi Micheal!
         I don,t think that there was anything to do to improve my recent experience.
I was very satisfied with the help i 

received from Micheal.He was very
 patient, understanding, and did his 
very best to resolve my technical 
problem.Thank you very much Bell Canada
 for choosing fine technitions.


Some one like Micheal who does his very best to solve the persons problem,

i would give him 100%.
I answered your survey Bell Canada,what i hope is that the person sees what i 
answered so he knows that i was 
satisfied with the help that was done for me.
            Thank you .
         Ms.Josee Jenkins
 ",5
246292,06-SEP-11,05-SEP-11,Omar,,en,74.14.67.27,jamesbrown@sympatico.ca,13137552,000000119663648,1,1,"The initial rep tried to help and said a sr. person would call back in 1 hour. no one ever called me back, but that sok I am getting used to the shitty Bell service. One more reason now to move to Rogers.",1
246293,06-SEP-11,05-SEP-11,Tytz,,en,70.52.146.245,chris.karen@sympatico.ca,13134908,000000119664974,3,2,,2
246294,06-SEP-11,04-SEP-11,Mehrez,,fr,76.67.85.89,mlamer200@bell.net,13130351,000000119652024,4,4,,5
246295,06-SEP-11,05-SEP-11,Jayaraman,,en,66.206.229.174,bertrand_83@sympatico.ca,13134196,000000119669228,1,1,Make sure that the representative can understand and speak English,1
246296,06-SEP-11,05-SEP-11,Abdallah,,fr,76.67.175.130,validinfo@sympatico.ca,13143312,000000119670114,5,5,Une formation additionnelle en réseau à domicile de votre agent aurait été d'un grand secours,5
246297,06-SEP-11,05-SEP-11,Jaime,,en,174.88.202.237,doug.dorscht@sympatico.ca,13135796,000000119670106,2,1,"because Jamie was not able to correct the problem, I should have been given another support person right at the time.  Instead, he said a Specialist would call me in the morning.  Meanwhile, when I turned on my computer this morning, I was able to log on.  And, this kind of problem that doesn't seem to have any rhyme or reason has been happening far too often in the last number of months.",2
246298,06-SEP-11,02-SEP-11,Salvador,,en,76.66.40.42,khward@bell.net,13099997,000000119603374,1,1,Ask more detailed questions about the problem I was having. Also the fact that some of the Bell representatives are willing to help me with my browser of choice (Firefox) and others are not is annoying.,3
246299,06-SEP-11,05-SEP-11,Mohamed,,fr,64.228.76.147,jfrancoispatrice@sympatico.ca,13137834,000000119663240,1,1,Que cette personne écoute vraiment le problème présenté plutôt que de chercher à s'en défaire en sautant aux conclusions que ma question pour entrer mon service d'internet sur une tablette n'était pas du ressort de Bell,1
246300,06-SEP-11,01-SEP-11,Sarah,,en,184.147.37.98,elaine.julien@sympatico.ca,13095443,000000119588872,2,2,The person was extremely difficult to understand.,4
246301,06-SEP-11,05-SEP-11,Mauricio,,en,69.156.176.88,magoo500@sympatico.ca,13139364,000000119670186,4,4,Give your techies more training in photo emailing.,4
246302,06-SEP-11,05-SEP-11,Brahim,,fr,70.51.44.32,anne_thberge54@sympatico.ca,13133688,000000119662966,5,5,,5
246303,06-SEP-11,02-SEP-11,Nejib,,fr,70.53.186.158,superpomie@sympatico.ca,13107429,000000119602452,5,5,,5
246304,06-SEP-11,05-SEP-11,Masood,,en,69.159.9.172,bdebra@sympatico.ca,13134086,000000119659644,3,4,I waited far too long for a representative to take my call.,3
246305,06-SEP-11,05-SEP-11,Kevan,,en,72.39.100.115,jules53@sympatico.ca,13138264,000000119659563,5,4,All is well-they were very helpful.,5
246306,06-SEP-11,31-AUG-11,Deepthi,,en,64.231.116.108,susan.hearn@sympatico.ca,13087909,000000119553350,3,1,Need stronger feed to my internet very slow need someone to come and see why I should keep Bell or go with someone else and soon Donsr,1
246307,06-SEP-11,05-SEP-11,Xiomara,,en,70.24.3.174,bruce012@sympatico.ca,13134528,000000119659949,4,4,"everything was answered great
and was well satisfied",4
246407,06-SEP-11,05-SEP-11,Mohamed Nidhal,,fr,70.30.155.153,tiserge@sympatico.ca,13143082,000000119658137,5,5,,4
246408,06-SEP-11,04-SEP-11,Drew,,en,174.94.18.147,david.lambert@sympatico.ca,13127191,000000119651853,5,5,"Nothing. Your representative was absolutely superb.
Biggest plus was I did not have to talk to someone in India with a heavy accent I could not understand. Wonderful experience working with your rep in very understandable English. ",5
246409,06-SEP-11,01-SEP-11,George,,en,174.92.71.17,gabriellepoirier2@sympatico.ca,13096345,000000119594461,2,1,I've waited for 27 minutes on hold and the only thing I wnted was to put my mobile phone bill with my other services montly bill.  By the time I got on the line the lady started by asking all kind of info but suddenly she told me she had to put me on hold again because she could see all kind of account numbers so she was not sure what it means but I had a meeting at 7:00hr PM so I had to leave with any change made to my account,2
246410,06-SEP-11,04-SEP-11,Kumar,,en,50.101.228.167,belair53@sympatico.ca,13126289,000000119654614,4,1,had to wait for another modem to be sent,4
246411,06-SEP-11,03-SEP-11,Rayeesa,,en,74.12.88.111,marion.cronsberry095@sympatico.ca,13122067,000000119641607,4,1,"This person did the best they could and then referred me to someone to book a time to send someone to the house.  Appointment was set for Tuesday, September 6th between 5 p.m. and 9 p.m.  Nobody showed up.  I admit I got delayed getting home but was here by 5:10 p.m. - if they did come they did not leave any note to show they had been here.  A phone call stating why they did not come would have been nice.  Therefore the problem has not been resolved as far as I know.  After I spoke with you the internet continued to fail for that evening - the next day it was fine until 6 p.m. and again for the evening it failed.  Since then it has been okay but I would like this problem resolved.  I was not home on the 5th until after 7 p.m. so I do not know whether it acted up while I was out.",4
246412,06-SEP-11,04-SEP-11,Philip,,en,70.29.127.125,w.nicholson@sympatico.ca,13132675,000000119648979,2,1,fix the problems,1
246413,06-SEP-11,05-SEP-11,Francisco,,en,65.92.27.126,gbrazeau3@sympatico.ca,13136610,000000119668156,3,2,you didn't solve my problem.. was told that it was my computer and I needed a  personal technican to solve my problem I had the problem solved this evening with another of your technicans.very satisfied. If at first you don't suceed try again. it worked.,5
246414,07-SEP-11,05-SEP-11,Noureddine,,fr,65.94.14.71,f-blais@sympatico.ca,13136166,000000119671143,1,1,Ne pas prendre le client pour un épais,2
246415,06-SEP-11,05-SEP-11,Andy,,en,76.64.161.60,bobba_fett@sympatico.ca,13134348,000000119669260,5,5,,5
246416,06-SEP-11,05-SEP-11,Lamya,,fr,74.14.126.178,n.stmartin@sympatico.ca,13140458,000000119655997,5,,,5
246417,06-SEP-11,03-SEP-11,Ayesha,,en,216.209.111.162,pastor-hurtubise@sympatico.ca,13123201,000000119638837,5,4,I think it was fine.,4
246418,06-SEP-11,02-SEP-11,Wael,,fr,174.89.76.221,petronil@sympatico.ca,13114721,000000119624957,1,1,"

Que la pêrsonne qui m'a répondu sache de quoi j'avais besoin, puisque l'autre appel fait après, elle connaissait son travail. moins de temps perdu pour tout le monde.",1
246419,06-SEP-11,02-SEP-11,Murali,,en,174.93.217.29,frances10@sympatico.ca,13096135,000000119601277,4,5,"This was the call when the technician actually *listened* to me and gave me the information I asked for.  He also called me later to give me a revised time estimate.  

""Absolutely"" applies only to the technician's response.  A service interruption of some 10 hours is poor service under any definition.",3
246420,06-SEP-11,01-SEP-11,Gregorio,,en,69.157.2.119,a_burns1@sympatico.ca,13070181,000000119575780,1,1,See previous responses.,1
246421,06-SEP-11,02-SEP-11,Moncef,,fr,70.30.179.145,gerald.alain@sympatico.ca,13096623,000000119611006,5,5,en de plusProbablement ,5
246422,06-SEP-11,25-AUG-11,Mounira,,fr,69.159.234.192,marcelp9@sympatico.ca,13018649,000000119428498,3,4,Reduire le temps d'attente et avoir eu a parler qu'a un seul conseiller au lieu de 3 ,4
246423,06-SEP-11,31-AUG-11,Adnene,,fr,174.92.170.209,carol.bourget@sympatico.ca,13072579,000000119555161,4,5,"un peu plus de patience. Par contre, la demande a été accepté et règlée. ",5
246424,06-SEP-11,05-SEP-11,John,,en,76.64.15.19,winchelll@sympatico.ca,13143580,000000119670403,1,1,"speack better english and know what they are doing

",1
246425,06-SEP-11,05-SEP-11,Jose,,en,70.48.218.135,helishaus@bell.net,13137166,000000119663836,,4,"I provided the SSID# and the WEB KEY # via the computer and followed the request like turning off the modem etc.Twice it did not work andthe message was to call310 7873.I talked to a technician ""Frank"" and by checking lines,I must have pulled a cable and got disconneced.Today all is OK ",5
246426,06-SEP-11,05-SEP-11,James,,en,67.71.59.216,charrahe@bell.net,13134848,000000119661024,5,5,,5
246427,06-SEP-11,05-SEP-11,Juan,,en,129.42.208.187,acargill@sympatico.ca,13133254,000000119668519,1,1,Call back when Bell says they will.  I was told someone would check my line and call back.  No one did.  I had to call again this am and now Bell is coming tonight.  I work from home.  The fact that my internet has been down for more than 24 hours is not acceptable.,1
246428,06-SEP-11,05-SEP-11,Sana,,fr,70.30.177.201,gillesguerin@sympatico.ca,13136786,000000119659127,5,5,rien de plus,5
246429,06-SEP-11,05-SEP-11,Mohamed,,fr,207.162.105.10,gbergeron_59@sympatico.ca,13136606,000000119665308,2,2,Je ne suis pas certaine que la solution proposée règle mon problème de modem. Je n'ai pas pu utiliser Internet alors que mon emploi l'exige.,2
246430,06-SEP-11,05-SEP-11,Mayned,,en,74.14.18.12,defransix@sympatico.ca,13135510,000000119656319,5,4,"Everything was done right, your representative made me feel that I am respected and valued as loyal customer of Bell.Thank you",5
246431,06-SEP-11,05-SEP-11,Nizar,,fr,184.144.243.13,fbsd@sympatico.ca,13136218,000000119662060,5,5,,4
246432,06-SEP-11,03-SEP-11,Josue,,en,70.27.37.239,wat1son@sympatico.ca,13125241,000000119631860,4,2,"When i changed from rogers to bell i expected better communication but the fact tht i was not clearly explained to about my long distances charges i feel that i have been taken advantage,

That being said when my contract is done i will not use Bell again and also take all the other services in my household as well.

Sorry just dissapointed",2
246433,06-SEP-11,05-SEP-11,Madhu,,en,174.92.95.205,stephen.fitzgerald@sympatico.ca,13142610,000000119663392,5,5,nothing,5
246434,06-SEP-11,26-AUG-11,Saifeddine,,fr,70.31.239.198,bholainc@sympatico.ca,13034191,000000119459589,1,1,"Donner plus de préparation à la personne qui a répondu à mes questions.

La personne répétait sans cesse la même chose et me demandait si je voulais qu'elle répète encore l'information vu que je lui disais n'avoir rien compris.

Le lendemain par contre j'ai eu un de vos meilleur représentant qui a su m'expliquer clairement, sans jamais répéter la même chose toutes les informations que je lui demandait. Et ce avec respect et gentillesse ce que le représentant du soir(Vendredi le 26) n'avait pas du tout dans son répertoire de communication verbale.je ne sais même pas s'il avait compris mes questions.Après lui avoir parlé je me suis dit que je devrais téléphoner à l'un de vos compétiteurs pour voir si eux pourraient répondre à mes questions et me donner le service que je demandais...Puis j'ai décidé de vous donner une deuxième chance le lendemain(Samedi le 27) car le concierge du building de ma fille nous avait dit que les services étaient avec Bell.


Si je répondais à la question 4 selon votre représentant du Vendredi la réponse serait absolument pas ou pas du tout. 

Si par contre c'était après mon appel du Samedi ce serait Absolument.",
246435,06-SEP-11,02-SEP-11,Asma,,fr,69.159.141.79,michel.croufer@sympatico.ca,13102499,000000119600594,5,5,rien de spécial actuellement à première vue. La «captation» du signal est bonne actuellement.,4
246436,06-SEP-11,05-SEP-11,Wajih,,fr,67.68.118.152,blackpearl@sympatico.ca,13134308,000000119669303,4,5,"Si le premier avait compétent nous n'aurions pas eu besoin de recommencer donc moins de temps..
",3
246437,06-SEP-11,17-JUN-11,Eleanor,,en,70.51.240.195,roman.s@bell.net,12344269,000000117873107,4,4,,3
246438,06-SEP-11,04-SEP-11,Grant,,en,184.146.80.8,bobb04@sympatico.ca,13126444,000000119651050,3,1,I was told a ticket was created and I would be called within 48 hours. I called for an update at 24 hours and was told a return call was imminent. I have still not received a call. ,1
246439,06-SEP-11,05-SEP-11,Edward,,en,174.92.15.149,enkenyon@bell.net,13136068,000000119670491,4,2,fix my prpblem,3
246440,06-SEP-11,05-SEP-11,Deepthi,,en,69.156.147.145,tena.palumbo@sympatico.ca,13142934,000000119661121,4,4,,4
246441,06-SEP-11,14-AUG-11,Mohamed,,fr,65.93.127.135,denis_1670@bell.net,12895651,000000119161637,5,5,"Non, tout était parfait.",5
246442,06-SEP-11,24-JUL-11,Manel,,fr,65.93.127.135,denis_1670@bell.net,12691587,000000118699402,5,5,"Non, tout était parfait.",5
246443,06-SEP-11,05-SEP-11,Jason,,en,65.94.165.177,jeff.alexander@sympatico.ca,13137754,000000119664814,3,1,"The problem was not with the technical representative, but the navigation around the Bell site was very difficult and provided little guidance. ",2
246444,06-SEP-11,05-SEP-11,Danilo,,en,65.95.190.99,theresa_tomczyk@sympatico.ca,13143024,000000119669313,4,4,This so much better than talking to someone from another country that doesn't get what you are trying to say...that I have no further improvement suggestions,5
246445,06-SEP-11,01-SEP-11,Jose,,en,70.54.107.200,jimforbes@sympatico.ca,13112607,000000119577838,5,5,Have your employee work from Canada,4
246446,06-SEP-11,04-SEP-11,Orlando,,en,74.14.23.217,yuly.juarez@sympatico.ca,13132871,000000119653363,4,5,,4
246447,06-SEP-11,05-SEP-11,Jordan,,en,70.27.79.129,lwillick@bell.net,13139234,000000119659009,3,4,,3
246448,06-SEP-11,01-SEP-11,Hema,,en,70.30.69.35,divamitch@sympatico.ca,13111151,000000119573487,5,5,,5
246449,06-SEP-11,01-SEP-11,Hatem,,fr,76.64.240.135,realetestelle@bell.net,13105099,000000119597617,5,4,,4
246450,06-SEP-11,05-SEP-11,Maria,,en,174.88.65.206,velda.blades@sympatico.ca,13143346,000000119670547,1,2,"  I do not think Maria understood exactly what the problem was.
Maybe I did not explain myself clearly.
  I will try it again sometime, if the problem is still there, I'll call again.",5
246451,06-SEP-11,02-SEP-11,Kevin,,en,76.64.134.11,pelletier.julie@sympatico.ca,13104245,000000119605297,4,4,It could have been resolved the first time I called in about this issue.  Finally I found someone who could help me.  ,3
246452,06-SEP-11,02-SEP-11,Vincent,,en,174.93.217.29,frances10@sympatico.ca,13096139,000000119600284,1,1,Not hang up on me.,1
246453,06-SEP-11,05-SEP-11,Estephania,,en,65.95.186.139,doug.webb@sympatico.ca,13135800,000000119656839,5,5,,5
246454,06-SEP-11,05-SEP-11,Maxamed,,en,174.94.12.93,b.marmur@sympatico.ca,13133946,000000119663001,4,5,,5
246455,06-SEP-11,01-SEP-11,Ahmednur,,en,69.157.2.119,a_burns1@sympatico.ca,13070179,000000119576944,1,1,"i have never been put on hold as much in my life. these various calls were uninterupted, in other words the times shown were when we were transferred to another person.",1
246456,06-SEP-11,04-SEP-11,Wafa,,fr,184.148.178.60,dianelord@sympatico.ca,13127337,000000119644328,2,,La personne était très brusque,1
246457,06-SEP-11,05-SEP-11,Abdelalim,,fr,69.159.96.63,kabasy@sympatico.ca,13138340,000000119664678,4,4,,4
246458,06-SEP-11,05-SEP-11,Perumalla,,en,67.71.59.216,charrahe@bell.net,13134850,000000119666559,5,5,,5
246459,06-SEP-11,31-AUG-11,Maria,,en,70.24.53.238,vlashley@sympatico.ca,13089155,000000119549655,5,4,,5
246460,06-SEP-11,31-AUG-11,Rebecca,,en,70.53.44.109,s.verbovszky@sympatico.ca,13086505,000000119559373,4,4,,4
246461,06-SEP-11,02-SEP-11,Kota,,en,70.27.222.65,valerie.luzio@sympatico.ca,13116319,000000119623877,3,3,"Speak clearer. The accent was strong, I could not understand a thing!",3
246462,06-SEP-11,05-SEP-11,Andrea,,en,69.158.37.21,john.bauman@sympatico.ca,13138052,000000119668313,3,2,person seemed to be new on job,3
246463,06-SEP-11,05-SEP-11,Philo,,en,184.146.105.165,sector001@sympatico.ca,13142154,000000119660488,2,1,"Provide a proper explanation as to why my internet service was down all day on Sept 5, 2011.  The help desk person was unable to provide any details on why my internet was down.  Basically she was totally clueless that an area outage was in progress.",2
246464,06-SEP-11,31-JUL-11,Jorge,,en,70.53.112.65,annawieleman@sympatico.ca,12753289,000000118852449,5,5,"I am always pleased with the data I receive, although it is quite difficult to understand the person. The English is perfect but there is a slight problem to comprehend the person.",5
246465,06-SEP-11,05-SEP-11,Karla,,en,70.30.160.57,christophe.claviere@sympatico.ca,13134952,000000119659869,5,4,,5
246466,06-SEP-11,05-SEP-11,Alonia,,en,76.64.136.91,salemchaudri@sympatico.ca,13142016,000000119666400,1,1,"have great difficulty understanding and following instructions as a result window XP on my computer was deactivated
and went through real nightmare to get it fixed!you should have better qualified people to resolve the issues,
very disappointing!",2
246467,06-SEP-11,05-SEP-11,Med Hedi,,fr,76.64.139.166,taki1@sympatico.ca,13142832,000000119669213,5,5,resoudre le probleme des le debut et non apres 4 appel et que la personne au bout de la line se trouve en tunisie et il etait le seul a trouver le probleme et resoudre avec succes,4
246468,06-SEP-11,01-SEP-11,Richard,,en,70.50.187.12,caathy@sympatico.ca,13092863,000000119593667,5,5,,5
246469,06-SEP-11,05-SEP-11,Henry,,en,69.156.89.55,mariehayward@sympatico.ca,13139580,000000119667201,5,4,,5
246308,06-SEP-11,05-SEP-11,V.v.,,en,184.144.71.3,wjrich@sympatico.ca,13143592,000000119658310,1,1,You could have someone from Canada help people in Canada. The young man in India was unable to fix the problem and decided I needed a new modem.He was also hard to understand and had to keep repeating. After being  on hold for a few minutes (and he did apologize for the wait) a young lady named Rachel came on to get information from me and in a short time had everything resolved and both my wireless laptops were working fine again. Obviously English was not her first language but she spoke English very well.This has happened to me before and I believe it is easier to get help by asking for it in French. Most of them speak English and if not will find sombody who can and with my limited French we usually get the problem fixed.Yesterday I just forgot to say Francais instead of English. Surley in our large country we have enough English speaking people out of work that can do computer work that you do not have to hire people from India and such places.I realize they may need work but our Canadians should come first as far as job placement is concerned. I DO NOT believe we should be rude to people from these other countries as it is not their fault but the fault of Bell Canada.,3
246309,06-SEP-11,05-SEP-11,Med Hedi,,fr,70.52.96.49,daniellegagnon1@sympatico.ca,13135324,000000119664316,5,5,Très satisfaite alors pas de commentaire pour le moment.,5
246310,06-SEP-11,05-SEP-11,Radhika,,en,76.66.81.71,chas.griff@sympatico.ca,13134854,000000119666803,5,5,"Yhe only ""problem"" was a little difficult to understand with her accent...but we did manage successfully",5
246311,06-SEP-11,05-SEP-11,Alex,,en,174.93.8.151,a.mcgarrity@sympatico.ca,13133211,000000119666065,5,5,,5
246312,06-SEP-11,04-SEP-11,Gloria,,en,74.12.123.173,douglas.pape@sympatico.ca,13127449,000000119644406,5,5,"fixed my modem without replacing it.  But as you must deduce from this survey, a replacement arrived this morning and I am up and going again....just off to the post office now to return the broken one.",5
246313,06-SEP-11,05-SEP-11,Shoiab,,en,70.31.37.229,billpam@sympatico.ca,13134264,000000119657851,4,4,,4
246314,06-SEP-11,04-SEP-11,Balaji,,en,65.95.4.191,smervin@bell.net,13131999,000000119652738,3,4,Balaji's english was very shaky-I'm no computer genius but would like to know how it was fixed and what caused the original problem,4
246315,06-SEP-11,05-SEP-11,Maria,,en,67.68.255.17,anne-marie.dollois@sympatico.ca,13133678,000000119670510,3,2,"listen better to what i was saying
be aware or service issues in our area",3
246316,06-SEP-11,04-SEP-11,Issam,,fr,70.55.208.207,jacquesb58@sympatico.ca,13128607,000000119646555,4,4,,5
246317,06-SEP-11,05-SEP-11,Fathi,,fr,74.15.149.138,a.lacoursiere@sympatico.ca,13133206,000000119659748,1,1,avoir un tech competant,1
246318,06-SEP-11,05-SEP-11,Rim,,fr,74.15.149.138,a.lacoursiere@sympatico.ca,13133204,000000119665803,1,1,elle est incompetente ,1
246319,06-SEP-11,02-SEP-11,Luis,,en,174.92.92.99,ralph.hennessy@sympatico.ca,13104883,000000119607791,5,4,,5
246320,06-SEP-11,04-SEP-11,Jose,,fr,70.52.23.250,alaincperez6@sympatico.ca,13125867,000000119644556,1,2,"Un remlacement de modem 2wire defectueux s'est transformé en 3 heures de trvail sur de mes 2 lignes telephoniques qui elles fonctionnaient parfaitement.Une fois l'internet retabli et aprés ledépart du technicie...surprise ma ligne telephonique ne fonctionne plus sur l'etage.RESUTATS:
Unematinee perdue pour reparer un modem d'un an
Pasde telephone dans mon bureau et celui de ma femme
Une apres midi perdue demain(personne pour corriger l'erreur aujourd'hui)
PAS FORT
Alain Perez 514 735 8678(a partir de Jeudi si tout va bien)
",2
246321,06-SEP-11,05-SEP-11,Mariem,,fr,65.93.152.241,jepaubeaudry@sympatico.ca,13137806,000000119656366,4,4,,4
246322,06-SEP-11,05-SEP-11,Catherine,,en,174.91.91.25,peter.chabot@sympatico.ca,13141088,000000119664835,4,4,,4
246323,06-SEP-11,30-AUG-11,Nagender,,en,174.95.17.32,tomk1234@bell.net,13068923,000000119541482,5,5,Can not think of anything more,5
246324,06-SEP-11,05-SEP-11,Loyda,,en,65.92.162.208,anna.davis@sympatico.ca,13133664,000000119658706,5,4,Not wait so long on the line,5
246325,06-SEP-11,05-SEP-11,Marwa,,fr,76.69.230.28,zenon.bergeron@sympatico.ca,13143764,000000119660827,4,4,,5
246326,06-SEP-11,05-SEP-11,Sowmya,,en,174.93.115.204,henry.duffy@sympatico.ca,13137172,000000119667372,5,4,,5
246327,06-SEP-11,02-SEP-11,Nikitha,,en,74.14.127.25,bospat@sympatico.ca,13092483,000000119601507,1,1,"We have had numerous problems with our line on the outside of the house; it has happened at least 4 times in the last two years. When I called, though, the service rep looked only at the modem, insisted we buy a Bell modem/router combination, and pushed us to sign up for upgraded service. I finally insisted that they check the outside line as well, and was told, ""Oh yes, in fact there is a short on the line."" We were passed on to someone at a different department, who solved the modem/router problem by simply mailing us a new one (we have been leasing all along) which doesn't cost us any extra money, and booking a technician to come Sunday. We were told they would only be working outside on the line and would phone in the  morning if they needed to come in. No one called in the morning, and we went out in the afternoon. But later, we got a snotty message saying we weren't home for the service and to call when we were ready to be home for them. Argh! We are right now looking at what Rogers has to offer, because honestly, Bell has been a nightmare.",1
246328,06-SEP-11,31-AUG-11,Salvador,,en,70.31.78.60,steveha@sympatico.ca,13087779,000000119565051,4,5,None,5
246329,06-SEP-11,05-SEP-11,Nesrine,,fr,76.65.85.57,lalat87@sympatico.ca,13138726,000000119658151,5,4,"C'était parfait, je prends le temps de tout comprendre mais on m'a très bien écouté et il semble que tout est résolu.
Cä me réconcilie un peu avec Bell.",4
246330,06-SEP-11,05-SEP-11,Stephane,,fr,69.156.200.24,dosimard6@sympatico.ca,13135784,000000119666128,5,5,Moins de temps d'attente avant de parler à un technicien.,4
246331,06-SEP-11,01-SEP-11,Sarra,,fr,184.145.170.52,robertpellerin@sympatico.ca,13086025,000000119579351,2,2,Mon problème de connexion persiste après 3 appels et l'envoi de 2 techniciens.,2
246332,06-SEP-11,05-SEP-11,Susy,,en,69.156.28.220,smorff@sympatico.ca,13142440,000000119665715,5,5,,5
246333,06-SEP-11,05-SEP-11,Nicholas,,fr,184.146.254.133,fabienne.darveau@sympatico.ca,13136182,000000119665350,5,5,,4
246334,06-SEP-11,05-SEP-11,Marouen,,fr,70.30.200.87,rogerbiron@sympatico.ca,13141789,000000119670461,3,2,Je crois qu'offrir un service au client au meme tarif et apres se raviser pour dire non ca va coutez 3.41 de plus par mois pour le service haute vitesse avec fibre optique ......je paie deja pour haute vitesse on amiliore avec fibre optique pourquoi devrais-je payé plus pour ce service allo ou est bell la dedans je trouve que ca fait cheap pas a peu pres,2
246335,05-SEP-11,31-AUG-11,Ridha,,fr,76.64.108.83,daniel.lemyre@sympatico.ca,13073833,000000119566696,5,5,,5
246336,06-SEP-11,29-AUG-11,Ericka,,en,184.148.181.6,davidhagerman@sympatico.ca,13049069,000000119518656,5,4,no,4
246337,06-SEP-11,05-SEP-11,Wissem,,fr,207.162.105.10,gbergeron_59@sympatico.ca,13136604,000000119667958,1,1,Me rappeler comme convenu pour m'aider à résoudre mon problème de modem.,2
246338,06-SEP-11,05-SEP-11,Dilli,,en,174.95.22.100,joysjare@sympatico.ca,13138180,000000119661451,5,4,less waiting time,4
246339,06-SEP-11,03-SEP-11,Ricardo,,en,76.71.74.154,wilbrown@sympatico.ca,13125299,000000119641642,5,5,,5
246340,06-SEP-11,05-SEP-11,Wajih,,fr,67.68.68.96,rayzrx@sympatico.ca,13141444,000000119670541,5,5,,5
246341,06-SEP-11,05-SEP-11,Gilberto Jose,,en,76.70.40.175,brian.borison@sympatico.ca,13134473,000000119665948,5,5,,4
246342,06-SEP-11,02-SEP-11,Kota,,en,184.144.48.141,stanmarc@sympatico.ca,13115883,000000119624507,1,1,"The connection was with some kind of static. The person answering my call had very strong accent, and I didn't understand him. I am deeply dissatisfied from your level of service.",2
246343,06-SEP-11,03-SEP-11,Ghaleb,,fr,74.15.226.151,jkingsley@sympatico.ca,13120731,000000119639962,4,4,,4
246344,06-SEP-11,05-SEP-11,Eliena,,en,70.26.80.39,eva.adam@sympatico.ca,13136146,000000119662839,5,5,,5
246345,06-SEP-11,05-SEP-11,Harathi,,en,184.146.105.165,sector001@sympatico.ca,13142156,000000119667177,1,1,"Asked to be transferred to David PEIN XP047 supervisor/manager, as the help desk personnel couldn't provide any details on my outage or provide an ETR.  David was equivalently as incompetent at providing any detail of the outage or an ETR.  Contacting your help desk was a total waste of my time, still don't know what caused my full day outage.  I am looking for compensation.",1
246346,06-SEP-11,03-SEP-11,Ines,,fr,174.93.160.163,gaubry@sympatico.ca,13119695,000000119637581,3,4,Ne pas me dire que ma ligne internet etait bonne puis hesiter.  Il aurait fallu  me passer directement au technicien qui m a d ailleurs confirmé qu il y avait des erreurs,4
246347,06-SEP-11,05-SEP-11,Diana,,en,74.15.5.53,ophelia1945@sympatico.ca,13140820,000000119657454,3,,"have all staff talk in the same terms i.e. tell me what I will see on my bill, not throw numbers around with/without tax, with/without promo, etc.",2
246348,06-SEP-11,02-SEP-11,Jennifer,,en,174.95.148.213,adyment@sympatico.ca,13090683,000000119612027,5,5,,5
246349,06-SEP-11,08-JUN-11,Primrose,,en,74.14.13.145,gerald.maclean@sympatico.ca,12251711,000000117649641,3,,,
246350,06-SEP-11,20-AUG-11,Hatem,,fr,70.52.6.134,malekmallouli@bell.net,12963009,000000119312681,3,2,,3
246351,06-SEP-11,23-AUG-11,Med ali,,fr,70.52.6.134,malekmallouli@bell.net,13006453,000000119374918,3,3,,3
246352,06-SEP-11,05-SEP-11,Khalil,,fr,70.30.202.44,pcbourke@bell.net,13141034,000000119658764,4,4,transférer mes courriels Videotron à Bell,4
246353,06-SEP-11,05-SEP-11,Victoria,,fr,65.95.75.74,richardgagnon_6@sympatico.ca,13141612,000000119663892,5,4,tout est à mon entière satisfaction,5
246354,06-SEP-11,04-SEP-11,Mathieu,,fr,70.30.153.143,michel.boucher@sympatico.ca,13130263,000000119648599,5,5,Rien,5
246355,06-SEP-11,05-SEP-11,Asiya,,en,67.70.207.72,mojofarms@sympatico.ca,13140268,000000119658189,5,5,"follow up, the following day?",4
246356,06-SEP-11,01-SEP-11,Lamya,,en,69.157.2.119,a_burns1@sympatico.ca,13070183,000000119578052,1,1,I would like to think that someone with authority will get back to us before I file a claim in small claims court.,1
246357,06-SEP-11,02-SEP-11,Afroze,,en,70.50.196.113,janie.wood@sympatico.ca,13112428,000000119624818,2,1,N/A - Afroze mentioned that his supervisor was going to call me to rectify the situation. Afroze was very courteous and polite but he couldn't recitfy the situation and has passed it on to his supervisor.,4
246358,06-SEP-11,25-AUG-11,Stephen,,en,67.68.32.150,ericb2005@sympatico.ca,13014887,000000119432156,5,5,nothing the people i spoke to where great compaired to the service in the past ,4
246359,06-SEP-11,31-AUG-11,Sharmila,,en,174.91.91.25,peter.chabot@sympatico.ca,13084765,000000119546755,4,4,,4
246360,06-SEP-11,05-SEP-11,Dilli,,en,76.69.17.212,monishaw.vinoo@bell.net,13140296,000000119665643,3,3,I found that the represetative of Bell was hurried and not too interested in our conversation.,4
246361,06-SEP-11,02-SEP-11,Basho,,fr,69.159.101.86,r.jean@sympatico.ca,13114889,000000119626326,5,5,rien,4
246362,06-SEP-11,03-SEP-11,Jamie,,en,204.101.237.139,perfecto@bell.net,13123299,000000119637622,4,4,Considerably shorter wait time,4
246363,06-SEP-11,18-AUG-11,Sanjay,,en,65.95.249.123,m.horvatin@sympatico.ca,12943313,000000119257636,4,4,,4
246364,06-SEP-11,04-SEP-11,Eliena,,en,184.146.119.181,joe.sepe@sympatico.ca,13128965,000000119648536,2,3,,4
246365,06-SEP-11,05-SEP-11,Abir,,fr,184.144.239.242,claude.patenaude1@sympatico.ca,13134990,000000119656008,4,4,"Comme recommandé ; j'ai commandé un autre modem sans fils. Et bizarrement
mon modem qui était defectueux viens de recommencer a fonctionner.
Comment se fait-il ?????",4
246366,06-SEP-11,04-AUG-11,Darlene,,en,70.27.55.154,tomor@sympatico.ca,12811431,000000118944105,4,4,Please modify policy of billing changes and price increases to notify customer at least a month prior to implementation. This would be appreciated by most Bell customers.,4
246367,06-SEP-11,05-SEP-11,Sanjay,,en,65.92.15.212,m.klotz@sympatico.ca,13139294,000000119667544,3,4,Technician could not explain why my email password got lost or changed when to my knowledge I did not change anything from my end.,3
246368,06-SEP-11,02-SEP-11,Kyle,,en,174.93.164.35,nascar@bell.net,13114341,000000119626352,3,3,"have better equipement..., funny that your competitors dont have as much problems with their equipement and are able to offer the same service for about half of the price you charge",2
246369,06-SEP-11,30-AUG-11,Anis,,fr,74.14.189.49,bazou@bell.net,13057555,000000119523427,5,4,"La veille de cet appel, j'ai téléphoné pour résoudre le problème mais, malheureusement je suis tombé sur un employé très peu qualifié qui n'a pas résolu mon problème. Je l'ai invité à prendre le contrôle de mon ordinateur, et il ne pouvait pas le faire. À quelques reprises, j'ai constaté que  les employés ne sont pas tous qualifiés comme Anis. ",4
246370,06-SEP-11,05-SEP-11,Salvador,,en,70.48.52.131,peggyfrechette@sympatico.ca,13141054,000000119668856,5,4,,4
246371,06-SEP-11,04-SEP-11,Ines,,fr,70.27.239.12,francalu@sympatico.ca,13127853,000000119643700,3,1, plus de détails,3
246372,06-SEP-11,01-SEP-11,Mario,,fr,76.66.193.23,genest.michel@bell.net,13111783,000000119583399,4,5,,5
246373,06-SEP-11,05-SEP-11,Salvador,,en,70.50.222.178,abrisbin@sympatico.ca,13133248,000000119666075,3,4,,3
246374,06-SEP-11,05-SEP-11,Joanne,,en,70.24.244.220,bhrwalter@sympatico.ca,13134236,000000119663219,4,5,not wait on the line for over 1 hr,4
246375,06-SEP-11,05-SEP-11,Michel,,fr,184.145.172.213,leseize@sympatico.ca,13138904,000000119667033,4,2,,5
246376,06-SEP-11,04-SEP-11,Steve,,en,69.156.146.101,kylemarylou.s@sympatico.ca,13129423,000000119645944,1,1,"Give me someone that could speak ENGLISH ....she could not be heard nor did she understand .
I resolved it by calling 310 bell...the young man that I talked with saved me from taking my business elswhere....for we do have other providers  here now.",1
246377,06-SEP-11,05-SEP-11,Wissem,,fr,69.157.91.231,dsoulard@bell.net,13135878,000000119667259,4,4,"mon fils a des problêmes de connectivité avec son playstation depuis que l'on a modifié la clef du routeur.
Il va communiquer avec vous bientôt.",5
246378,06-SEP-11,30-AUG-11,Med Hedi,,fr,70.49.95.54,valois47@sympatico.ca,13069101,000000119543573,4,4,,5
246379,06-SEP-11,30-AUG-11,Wissem,,fr,70.49.95.54,valois47@sympatico.ca,13069103,000000119544360,4,4,,5
246380,06-SEP-11,02-SEP-11,Krutthiga,,en,70.31.21.175,sks.ho@sympatico.ca,13106915,000000119607951,3,4,"i have difficulty of understanding the English of the person when i called to report the problem... hard to communicate  and that was my previous experience too + last Friday and so i hesitate to call until the problem is unbearable.(connection of internet interrupted all the time).   

But the technician who came to fit the problem is excellent - very helpful and explain things well ! thank you hosin ? - not sure if that is his name ",4
246381,06-SEP-11,05-SEP-11,Mohammed Tausif,,en,76.70.78.167,adriennemorey_6@sympatico.ca,13133306,000000119662881,5,3,"My problem was not resolved, but not through any fault of your technician.  My problem was too complex and a higher-level technician needs to get back to me.",4
246382,06-SEP-11,04-SEP-11,Jose,,en,70.50.177.59,duncanzinn@sympatico.ca,13127499,000000119653645,4,3,The installation of the services should have been completed with the first visit.  As it was I had to call a second time and stay at home all day again to wait for the serviceman to come and redo the installation a second time.,5
246383,06-SEP-11,05-SEP-11,Claudia,,en,184.147.126.145,renpayumo@bell.net,13141536,000000119669340,5,5,nothing needs to be changed. claudia the tech rep i spoke to did a follow up call with me in a half hour and also 4 hours to make sure i did not have any problems. thanks and she deserves the recognition as she went above and beyond ,5
246384,06-SEP-11,05-SEP-11,Slim,,fr,67.71.77.42,gisele.jp@sympatico.ca,13136826,000000119668330,4,5,,3
246385,06-SEP-11,05-SEP-11,Pavan,,en,174.95.47.113,billmyra@sympatico.ca,13134262,000000119659548,5,5,answered the call faster.  I had to wait 14 minutes.,4
246386,06-SEP-11,05-SEP-11,Mehdi,,fr,174.95.118.79,sim.ll@sympatico.ca,13142352,000000119668903,5,5,rien car le tout a été bien géré et j'ai beaucoup apprécié.,5
246387,06-SEP-11,04-SEP-11,Med Amine,,fr,184.145.191.124,letellier4@sympatico.ca,13121537,000000119643001,2,1,"Former votre personnel pour répondre au sujet des connections avec le syst&#7873;me Linux d'Ubuntu. C'est un système a prilégier pour sa sécurité et sa facilité. J'ai résolu mon problème en captant une donnée modifiée par Bell",2
246388,06-SEP-11,05-SEP-11,Adnene,,fr,65.92.248.34,blackvelvet2@sympatico.ca,13134310,000000119668071,3,2,reglé mon probleme pour que je n'ait plus a vous telephoner,1
246389,06-SEP-11,01-SEP-11,Oussema,,fr,174.88.166.127,1775cartier202@bell.net,13089923,000000119598727,2,1,on ne savait pas ce qui se passait avec le site de bell donc on a pas pu réglé le problème,3
246390,06-SEP-11,05-SEP-11,Hassan,,fr,76.71.216.214,jefnat@sympatico.ca,13137770,000000119657198,4,5,"Temps pour rejoindre un agent toujours trop long, 10 min. D'attente pour m'annoncer qui y a des travaux dans mon secteur.",4
246391,06-SEP-11,05-SEP-11,Ajay,,en,64.229.233.150,sharonwinegardner@sympatico.ca,13142248,000000119667418,5,4,,5
246392,06-SEP-11,31-AUG-11,Gabriel,,en,67.70.131.151,cheryl.servais@sympatico.ca,13073029,000000119564446,3,4,"If the person that I first spoke to on Saturday, August 27 would have listened to me and sent the replacement modem rather than just a new power supply I wouldn't have been without service for the extra 2 days.

The gentleman I spoke to on Tuesday evening was very helpful and if it wasn't for him I would have cancelled all me services with Bell(satellite, phone and internet).  He should be recognized for his excellent customer service skills and assistance.

I also think there should be some compensation for the 5 days I went without internet service.  This should be done automatically and I should not have to make a formal request to the billing department to get credited for a service that I couldn't use.",2
246393,06-SEP-11,27-JUL-11,Sharon,,en,64.229.31.233,alfredchambers@bell.net,12717991,000000118780595,4,4,,4
246394,06-SEP-11,01-SEP-11,Serina,,en,50.101.226.87,gpco@sympatico.ca,13096965,000000119595489,4,4,"Would like to have had a english speaking Canadian in Canada to talk too,Sorry",5
246395,06-SEP-11,05-SEP-11,William,,en,70.53.40.90,donna.lyseyko@sympatico.ca,13135756,000000119668870,5,5,"Not really an improvement per se, just wanted to note it!  My call was disconnected, and William (the tech working with me) called me back immediately.  We had just begun the call, and I was totally impressed.  Figured I'd have to go back in queue and call back ... but didn't!",5
246396,06-SEP-11,05-SEP-11,Ahmed,,fr,65.93.127.135,denis_1670@bell.net,13135552,000000119670444,5,5,"Non, tout était parfait.",5
246397,06-SEP-11,05-SEP-11,Luis,,en,76.66.48.189,bobklein@sympatico.ca,13134358,000000119669845,5,5,Nothing! Luis was the best cantact I ever had the pleasure to work with. He even followed up the next day to ensure all is working correctely with my bell security service. Thanks Luis!!,5
246398,06-SEP-11,02-SEP-11,Julio,,en,70.31.112.101,marybooth@sympatico.ca,13101993,000000119620240,4,4,we had a call back and a technician attended and the problem was solved ,5
246399,06-SEP-11,03-SEP-11,Jerome,,en,174.95.8.104,erichudspith@sympatico.ca,13119343,000000119630303,5,5,"With regard to question #4 - I am not happy that I had to call Bell support at all.  Why was the service speed not ""optimized"" when the new plan was started?",3
246400,06-SEP-11,16-AUG-11,Guy,,fr,65.94.80.190,lb.claude@sympatico.ca,12918329,000000119203879,2,2,,3
246401,06-SEP-11,30-AUG-11,Edward,,en,70.49.178.86,castro6@sympatico.ca,13058351,000000119543769,5,5,none edward was very helpfull thanks edward pepole like you is reason that i will allways is with bell,5
246402,06-SEP-11,04-SEP-11,Martin,,en,174.92.52.70,j.sacchetti@bell.net,13128553,000000119646632,5,5,just right,5
246403,06-SEP-11,05-SEP-11,Shirin,,en,70.26.203.100,lorraine5611@bell.net,13139116,000000119669891,5,,I called mainly because there is a continuous crackling noise on my phone. It may cause dsl to disconnect.received a message on my computer saying  a network cable was unpluged. I honestly do not know how this problem is going to get solved. I also had a pop up saying local area connection problem.  My computer is working well tonight but the phone is still making a crackling sound. It is hard to understand what people are saying at the other end.  There will be a technician coming over tomorrow on the 7th for the 4th time.  I am a little discouraged. I hope the proplem will be solved. ,4
246404,06-SEP-11,01-SEP-11,David,,en,74.198.9.214,esabelle@sympatico.ca,13095705,000000119593313,5,5,N/A,5
246405,06-SEP-11,26-AUG-11,Asir raja,,en,70.27.74.40,muscats4@sympatico.ca,13029567,000000119440849,4,4,nothing,4
246406,06-SEP-11,03-SEP-11,Sam,,en,76.68.119.203,sbautista12@sympatico.ca,13115521,000000119626986,5,4,,5
246247,06-SEP-11,05-SEP-11,Aymen,,fr,70.55.64.13,francois.teasdale@sympatico.ca,13136422,000000119667258,4,4,,5
246248,06-SEP-11,03-SEP-11,Tyrone,,en,76.64.118.245,mandlfarms@bell.net,13121963,000000119632465,4,4,,4
246249,06-SEP-11,28-AUG-11,Jack,,en,70.53.86.127,bonnie.mowat@sympatico.ca,13042257,000000119484034,5,5,,5
246250,06-SEP-11,04-SEP-11,Erick,,en,184.147.118.192,sandrarmt@sympatico.ca,13131733,000000119648373,4,3,,4
246251,06-SEP-11,05-SEP-11,Mihai,,en,70.51.173.46,cpiche@bell.net,13135126,000000119667580,4,4,"I am a beginner & will take further
courses this fall  Thank you,  C.P.",4
246252,06-SEP-11,04-SEP-11,Sowjanya,,en,70.55.2.74,n.clark@sympatico.ca,13130533,000000119643443,1,2,"Do what you say you are going to do!  CSR asked me to hang up so that he could do a check on my internet service and he said he would call me back in a few minutes, but never did.  I waited until 4:00 pm then called and a different CSR immediately took charge to resove my problem.",4
246253,06-SEP-11,05-SEP-11,Luis,,en,174.88.102.54,kdouglas0202@bell.net,13138454,000000119667374,5,5,Nothing,5
246254,06-SEP-11,05-SEP-11,Marcus,,en,76.69.36.220,ahattori@sympatico.ca,13133343,000000119660302,5,5,less wait time on the phone for the service representative,4
246255,06-SEP-11,04-SEP-11,Jonathan,,fr,70.30.154.137,racines@bell.net,13131193,000000119652728,4,2,"Le représentant n'avait pas accès aux modifications à apporter, il a du contacter le département IPTV et les modifications qu'ils ont faites n'ont pas été concluantes.",4
246256,06-SEP-11,05-SEP-11,Elsy,,en,65.94.201.160,chebel@sympatico.ca,13134862,000000119666183,5,5,"I'm not satisfied with the speed of my internet service.
Bell has known since 1997 that high speed was coming. Apparently I'm too far from the switching station. This is unacceptable in 2011. How long must I wait before I receive satisfaction?",3
246257,06-SEP-11,05-SEP-11,Elyse,,fr,50.100.105.105,ylamonta@bell.net,13143680,000000119659515,4,4,,4
246258,06-SEP-11,03-SEP-11,Patrice,,fr,174.88.247.56,dumais007@sympatico.ca,13119127,000000119634874,5,5,,5
246259,06-SEP-11,04-SEP-11,Sayeeduddin,,en,184.147.42.219,paul_smith_6@sympatico.ca,13130939,000000119653826,4,4,"The person answering the telephone did not speak English very well, and did not appear to listen to the problem. The protocol he attempted to implement was incorrect, and not related to our problem. ",3
246260,06-SEP-11,02-SEP-11,Terence,,en,129.97.44.250,lorrie.winterhalt@sympatico.ca,13101023,000000119615380,1,1,you could have resolved the problem like you did by 6:00pm,1
246261,06-SEP-11,02-SEP-11,Aria,,en,129.97.44.250,lorrie.winterhalt@sympatico.ca,13101019,000000119614842,1,1,"look at the call history, what do you think!!!!!!",1
246262,06-SEP-11,02-SEP-11,Victoria,,en,129.97.44.250,lorrie.winterhalt@sympatico.ca,13101017,000000119605304,1,1,,1
246263,06-SEP-11,04-SEP-11,Mohd,,en,70.30.137.54,owl.bat@sympatico.ca,13130825,000000119654502,4,4,We never locate the reason why the interenet service was not active for so many hours,5
246264,06-SEP-11,02-SEP-11,Patrice,,en,129.97.44.250,lorrie.winterhalt@sympatico.ca,13101015,000000119621432,4,4,the problem was finally resolved thanks to the assistance of victoria ID#6066385. she was extremely helpful in working with tech support to finally resolve the internet issue that could have been resolved Thursday.,
246265,06-SEP-11,02-SEP-11,Syed Mustafa,,en,66.110.6.119,kvogt@sympatico.ca,13113177,000000119626288,3,4,There were a few times where I had to ask Syde to repeat himself. I also had to be referred to second level to determine that the issue was with the modum.,4
246266,06-SEP-11,18-AUG-11,David,,fr,69.156.173.54,jean_paul@bell.net,12941549,000000119267229,5,4,ne plus avoir de problemes pour les prochaines annees,3
246267,06-SEP-11,05-SEP-11,Claudia,,en,76.67.36.22,equerol1@sympatico.ca,13136082,000000119667743,5,5,,5
246268,06-SEP-11,05-SEP-11,Mardoqueo,,en,70.55.51.212,wilson427@sympatico.ca,13143576,000000119664203,4,4,,5
246269,06-SEP-11,05-SEP-11,Julio,,en,67.70.119.63,gptrom@sympatico.ca,13136936,000000119662314,3,3,stay on line longer to be sure all was running properly.,4
246270,06-SEP-11,02-SEP-11,Luis,,en,67.71.66.80,17doubledj@bell.net,13089925,000000119603557,1,1,get me a stronger signal!,1
246271,06-SEP-11,05-SEP-11,Divya,,fr,76.64.222.182,stemar2@sympatico.ca,13142576,000000119662217,5,5,,5
246272,06-SEP-11,05-SEP-11,Hela,,fr,24.202.187.4,yves.chir@sympatico.ca,13143722,000000119659362,5,1,mettre des lignes de téléphone de manière professionnelle et non pas comme des amateurs.,2
246273,06-SEP-11,05-SEP-11,Grace,,en,74.12.86.149,wayne.armstrong@bell.net,13143504,000000119658306,5,5,"Thank you for your help and now it is working.Bell gote it up and runing,wayne.
",5
246274,06-SEP-11,05-SEP-11,Rebello,,en,206.47.85.122,othello1@bell.net,13140832,000000119656592,1,1,,1
246275,06-SEP-11,02-SEP-11,Wayne,,en,69.157.117.125,care3@sympatico.ca,13092961,000000119604083,4,3,,4
246276,06-SEP-11,05-SEP-11,Patrice,,en,70.52.146.245,chris.karen@sympatico.ca,13134906,000000119663212,3,1,"We have an ongoing, intermittent issue with dropped internet. This has resulted in multiple calls to Bell requesting service. The service reps have no record of prior calls. They run through their scripted list of questions, but have no insight into the history of the problem and the answers provided to questions, even answers provided to a different tech on the same day. With no history, it is very difficult to diagnose problems. The service advisor asked the required questions politely and provided all stock responses, but is a victim of Bell's inability to track ongoing problems. Poor internet service and an inability to resolve issues and provide trouble free internet in a major metropolitain area will likely cause us to switch service providers in the next month or so, after almost 20 years of being a Bell customer.",1
246277,06-SEP-11,05-SEP-11,Jayaraman,,en,184.147.227.107,csteban@sympatico.ca,13135180,000000119669010,1,1,to be able to understand the support rep.,1
246278,06-SEP-11,01-SEP-11,Walter,,en,74.14.119.29,anna.chiu@sympatico.ca,13091341,000000119591970,,,,
246279,06-SEP-11,05-SEP-11,Shalini,,en,76.67.8.159,adamstork@sympatico.ca,13133280,000000119659697,1,1,Don't be cheap and contract out customer service to foreigners who can't speak Enlgish. ,1
246280,06-SEP-11,05-SEP-11,Fathi,,fr,76.70.52.222,r.reda@sympatico.ca,13141350,000000119669003,5,5,,5
246281,06-SEP-11,02-SEP-11,Rey,,en,67.68.213.160,jkensett@sympatico.ca,13098857,000000119608217,4,4,I think that each person I talked to about my plan had different ideas of what it entailed. I was sold a plan it turned out was not available at my home and no one contacted me to tell me about the error. I had to phone when I got my bill to find out what had happened.One person said we would do this and did not do it. So I felt quite confused and upset with your service.,2
246599,07-SEP-11,06-SEP-11,Nouha,,fr,174.92.243.58,mtarlet@sympatico.ca,13154976,000000119674880,1,1,"Après 4 appels pour le même problème j'attends toujours qu'on le corrige.
J'ai demandé a être mis en communication avec un technicien de Montréal; on m'a laissé en suspend pendant plusieurs minutes mais on ne m'a jamais transferé tel que demandé.
Pas de félicitations à faire à Bell Sympatico.
Nouha devait me mettre en conbtact avec son niveau 2 hier après midi; j'attend toujours.",1
246600,07-SEP-11,06-SEP-11,Vamsi,,en,174.95.215.38,ctcab@sympatico.ca,13147208,000000119671684,4,5," a little trouble understanding the 
 representative, very polite.",4
246601,07-SEP-11,06-SEP-11,Nathan,,en,76.70.79.23,lina.zack@sympatico.ca,13152926,000000119681913,4,4,,4
246602,07-SEP-11,06-SEP-11,Aurea,,en,76.70.79.23,lina.zack@sympatico.ca,13152928,000000119682448,4,4,,4
246603,07-SEP-11,06-SEP-11,Jack,,en,70.53.4.112,jbowness@sympatico.ca,13150896,000000119684561,5,5,,5
246604,07-SEP-11,06-SEP-11,Rayonette,,en,184.146.127.120,DHJB@bell.net,13143932,000000119678269,3,4,"HAVE CANADIAN AGENTS
I dont like being talked down too!!!",1
246605,07-SEP-11,06-SEP-11,Robbie,,en,209.162.224.118,pbkg.barber@sympatico.ca,13155968,000000119672893,2,1,"Could have provided more assistance. Gave all the required information as to address, phone number, date of birth, mothers maiden name etc, but could not give required service without my banking information or invoice number?  I have recently moved, and can not get high speed internet, wi-fi and my turbo stick is getting less than a 20% signal so I need to know what to do or cancel the service as it is of no use (not my fault).    ",2
246606,07-SEP-11,06-SEP-11,Gayathri,,en,70.29.115.104,chuckster@sympatico.ca,13146776,000000119671585,5,5,"concerning Gayathri, she was great but as far as Bell very unsure",3
246607,07-SEP-11,06-SEP-11,Jean-Philippe,,en,184.151.63.151,theranger@sympatico.ca,13159014,000000119690230,4,4,Nothing,4
246608,07-SEP-11,06-SEP-11,Omar,,en,70.31.36.249,nctourje@sympatico.ca,13155292,000000119686187,3,2,I was trying to add internet protection to a new computer I purchased.  I do have several about the house for convenience. I understand that I can only have it on a maximum of 3 and fail to unerstand the reason for this considering in to-day's age many do have more than that in a home.,
246609,07-SEP-11,06-SEP-11,Afef,,fr,184.144.165.181,andre.petrowski@sympatico.ca,13144858,000000119672915,5,5,rien,5
246610,07-SEP-11,06-SEP-11,Denice,,en,216.209.119.83,richala@sympatico.ca,13156830,000000119693561,5,5,waiting time to talk to lovely Denice  was tooooo long,5
246611,07-SEP-11,06-SEP-11,Saifeddine,,fr,67.70.144.94,med.elary@sympatico.ca,13154278,000000119685837,4,4,,4
246612,07-SEP-11,02-SEP-11,Ranjeet,,en,76.67.30.190,richard.robert2@sympatico.ca,13105313,000000119617475,4,3,Ranjeet was an excellent representative. She resolved several issues. However we were cut off while I was on hold.,5
246613,07-SEP-11,04-SEP-11,Mohammed,,en,70.52.24.72,ymargo@sympatico.ca,13132851,000000119645230,1,1,"i had to hire someone to fix the internet and he told me that Bell was supposed to restore the internet. 
absolutely no reason.
so i spent 
$79.75 for something you should have fixed. I am very annoyed !!",1
246614,07-SEP-11,06-SEP-11,Noureddine,,fr,174.95.3.66,dube.turcotte@bell.net,13148320,000000119687721,2,2,"régler mon problème immédiatement au lieu de ça on me demande d'attendre à ma prochaine facture pour un crédit qu'on me doit de mon ancienne facture . Je trouve cela inconcevable d'être oublier d'attendre pour de l'argent qu'on me doit, mais moi à l'inverse si je ne règle pas ma facture mes services eux seront couper et de plus vous faîtes de l'argent avec la mienne. ",3
246615,07-SEP-11,06-SEP-11,Mariem,,fr,76.67.183.211,charles.potvin@sympatico.ca,13146600,000000119672848,4,3,,4
246616,07-SEP-11,05-SEP-11,Adel,,fr,67.71.183.174,mbmc@bell.net,13139814,000000119657811,5,5,,5
246617,07-SEP-11,05-SEP-11,Badreddine,,fr,67.71.183.174,mbmc@bell.net,13139816,000000119657451,5,5,,5
246618,07-SEP-11,07-SEP-11,Maria,,en,65.92.55.56,everist@sympatico.ca,13148764,000000119700795,3,1,also the music on the phone while waiting is  very loud and one has to hold the  the service  worked only oncephone at least 8 inches from your ear.,3
246619,07-SEP-11,06-SEP-11,Noureddine,,en,70.29.152.28,cavar_kanisek@sympatico.ca,13146442,000000119695497,1,1,"
Long waiting time to establish initial contact
Bell representative:
a)	not accept inputs from customer to resolve the problem,
b)	not efficient communication, any respect 
When I ask to speak to a supervisor, I was refuse couple of time
and finally, he told me that supervisor will call me back for 48 hours.

Shortly after, I call back and spoke to Youssff from Tunisia, he was 
very nice but he didnt know where would be the problem and I requested
to speak to supervisor, answer was that the supervisor will call me back
for 20 minutes but until now ( it passed 13 hours ) nobody did not call me.
The name of the supervisor is Anouar.

As a conclusion, service is disaster. I am studding toward my CA designation
and simultaneously doing business with Germany ( the reasoning why I urge
to solve the problem, I need to communicate)and I cannot accept the service 
from Bell. I am 20 years Bell customer but under this condition I have to
change the internet provider.

Rose Kanisek M.Sc.
",1
246620,07-SEP-11,06-SEP-11,Mallika,,en,67.71.20.180,oakman16@sympatico.ca,13155614,000000119673641,3,1,I had a very hard time understanding the language,2
246621,07-SEP-11,06-SEP-11,Rachel,,en,64.231.14.215,jpHAMILTON@sympatico.ca,13151753,000000119683307,1,,these people should really do their jobs. I was to get an e-mail which I never received but I received a Modum which I never asked for now I am put out to ship this back to you. Not happy.,1
246622,07-SEP-11,06-SEP-11,Greg,,en,70.49.145.169,pat.norcross@sympatico.ca,13155816,000000119672928,5,5,,4
246623,07-SEP-11,06-SEP-11,Alexandra,,en,99.234.2.41,ataylor26@sympatico.ca,13145200,000000119699927,1,1,"My internet has been down since Friday, Sept 2nd and is still down.  I called a rep on Monday....spent over 40 mins on the phone.  Yesterday spent 50 mins on the phone and then whoever I was waiting for technical service hung up on me.  I still have not got my internet fixed.  I will have to try again tonight.  However, I can't wait for over 40 mins for assistance and then still not get anywhere.",
246624,07-SEP-11,06-SEP-11,Grace,,en,67.22.239.130,canfornav@sympatico.ca,13146292,000000119699265,2,2,Have someone who understands English properly and knows how to spell,1
246625,07-SEP-11,06-SEP-11,Sudheer,,en,174.95.138.62,goertztari@bell.net,13149696,000000119692533,2,1,Have people who speak and understand english answer the calls.  Listen to what the customer is saying.,2
246626,07-SEP-11,06-SEP-11,Cindy,,en,70.31.30.15,tico@sympatico.ca,13159066,000000119685884,2,3,not make me wait 49 minutes - my time is very valuable and i don't need to waste an hour trying to get my internet fixed,2
246627,07-SEP-11,06-SEP-11,Anthony Florence,,en,64.229.8.41,dknox@sympatico.ca,13148030,000000119672983,5,5,Nothing....service was fast and efficient ,5
246628,07-SEP-11,05-SEP-11,Heithem,,fr,184.151.127.174,saulina.steve@sympatico.ca,13142096,000000119668345,4,4,,4
246629,07-SEP-11,06-SEP-11,Mohamed,,fr,70.53.216.219,latreille4@sympatico.ca,13152654,000000119685026,5,5,,5
246630,07-SEP-11,06-SEP-11,Ryan,,en,74.12.2.50,findrt@sympatico.ca,13148978,000000119672922,5,5,,3
246631,07-SEP-11,06-SEP-11,Jhon,,en,70.27.69.100,cporteous@sympatico.ca,13147134,000000119688675,4,3,Train your supprt personal in Outlook. The first person made the problem significantly worst. After one hour my system was in bits. She also refused to obtain assistance and completely refused my request to speak to her supervisor.,1
246632,07-SEP-11,01-SEP-11,Zied,,fr,70.24.208.192,bleuazur@sympatico.ca,13092283,000000119593052,5,5,Tout a été bien fait,5
246633,07-SEP-11,06-SEP-11,Claudia,,en,76.64.200.124,heginbottom@bell.net,13150142,000000119692483,4,5,"You could ask Claudia to speak a little slower.  Some voice training may help her.  As I get older, my hearing is not as good as it used to be.",4
246634,07-SEP-11,06-SEP-11,Celina,,en,70.49.107.134,kungar@sympatico.ca,13152484,000000119671622,5,5,I had some difficulty at times understanding the customer care representative and had to ask her to repeat.,5
246635,07-SEP-11,06-SEP-11,Yves,,fr,69.156.67.185,luc2010@bell.net,13153280,000000119672409,4,1,"respecter votre clientel je trouve vous avez un manque total envers vos c
lients

mais nous savons que rien va changer



",1
246636,07-SEP-11,06-SEP-11,Firas,,fr,184.145.171.29,pierre.audet@sympatico.ca,13156158,000000119689753,5,5,Moin d'étape avant de rejoindre les tecniciens,5
246637,07-SEP-11,06-SEP-11,Alfredo,,en,70.24.25.142,calder@bell.net,13146260,000000119700109,5,5,"Alfredo was very friendly and helpful.
My problem was setting up ""Windows Live"" e-mail for use with Bell e-mail.  If this task was not so difficult, I would not have needed assistance.",4
246638,07-SEP-11,06-SEP-11,Manuel,,en,74.14.104.154,gmousis@bell.net,13149676,000000119697816,4,5,Good response- no need for improvement,4
246639,07-SEP-11,06-SEP-11,Martine,,en,69.158.48.39,jtzm@sympatico.ca,13151870,000000119678653,4,4,,3
246640,07-SEP-11,06-SEP-11,Jose,,en,174.91.59.75,lamourman@sympatico.ca,13152600,000000119697035,5,5,I waited approximately 10 minutes to speak to a representative.,5
246641,07-SEP-11,06-SEP-11,Hemavathi,,en,70.49.172.192,glkigk@sympatico.ca,13149648,000000119692847,4,4,maybe explain it a little better as I am not computor savvy.,4
246642,07-SEP-11,06-SEP-11,Harjeeth,,en,184.146.157.190,dfredenburg@sympatico.ca,13147880,000000119672164,1,1,at the end when I went to go back to Microsoft outlet which is what I use not internet explorer That every thing was working before he hungup,4
246643,07-SEP-11,06-SEP-11,Claudia,,en,65.93.198.230,powermessages@sympatico.ca,13156304,000000119691507,3,3,"Claudia was not the the person I spoke to originally about improving speed of internet service. A male salesperson attempted to persuade me that a service other than the grandfathered unlimited would be faster, and less expensive. Though I explained that as per this month, I expected usage to increase, he said less capacity would be suitable but would not be specific when I questioned about increased use of sites for tv shows and movies, You Tube etc. An order was placed for a change to the supposed less expensive but after research, I called and caancelled.",3
246644,07-SEP-11,06-SEP-11,Jason,,en,70.26.79.156,sandi.mc@sympatico.ca,13157598,000000119685843,3,4,Not leave me waiting on hold for 45 minutes to speak to someone.,3
246645,07-SEP-11,02-SEP-11,Suresh,,en,70.26.7.210,hfhamilton@sympatico.ca,13097539,000000119600039,4,5,,4
246646,07-SEP-11,06-SEP-11,Luis,,en,184.147.204.162,huntc1@sympatico.ca,13150358,000000119673364,5,5,,5
246647,07-SEP-11,06-SEP-11,Mohammed,,en,24.235.112.50,r_ksnider@sympatico.ca,13156460,000000119690640,3,4,The first level seem to waste time before sending the complaint to the next level.,4
246648,07-SEP-11,06-SEP-11,Cecile,,en,207.219.69.191,joanne_raymond@sympatico.ca,13151454,000000119691195,5,5,Have a shorter waiting time from initial call,5
246649,07-SEP-11,06-SEP-11,Raza,,en,69.159.116.87,joakley@sympatico.ca,13151430,000000119673104,4,4,,4
246650,07-SEP-11,06-SEP-11,Deepak,,en,174.88.89.48,rwampole@sympatico.ca,13157372,000000119677297,2,1,My Internet has been down intermittently for the last few months. You could improve the reliability of your service,1
246651,07-SEP-11,06-SEP-11,Franssesca,,en,69.159.63.129,scottracey@sympatico.ca,13157774,000000119692487,1,1,listened to what the problem was.  sat on the phone for 25 min and askedt he same questions over and over only to be transferred to another representative.  That representative advised that she was not the area I should have been connected too and asked then I was asked the same questions over and over again and then when I was put on hold again waiting for same other area the computer fixed on its own.  I waited several min to tell the rep. that it was fixed and no one came back on the line to talk to me so I hung up.  What a waste of time.  Rogers is looking better and better each day.,1
246652,07-SEP-11,06-SEP-11,Brett,,en,76.64.42.106,donlinn@sympatico.ca,13148162,000000119696887,5,5,,5
246653,07-SEP-11,06-SEP-11,Murali,,en,70.50.195.153,lindyg@sympatico.ca,13152980,000000119677599,4,3,it's very difficult to hear the representative...I have complained about this before..,2
246654,07-SEP-11,06-SEP-11,Jose,,en,70.50.129.232,pierre.galiungi@sympatico.ca,13156160,000000119686845,5,5,Nothing really,4
246655,07-SEP-11,06-SEP-11,Hema,,en,70.31.36.249,nctourje@sympatico.ca,13155290,000000119677200,5,5,"representative was knowledgeable, patient, and courteous",5
246656,07-SEP-11,06-SEP-11,Jason,,en,69.157.72.72,strachan66@sympatico.ca,13158534,000000119697946,2,2,,2
246657,07-SEP-11,06-SEP-11,Jose,,en,174.95.199.154,thambly@sympatico.ca,13158934,000000119684706,2,2,I'm a long time Bell customer. Have a new computer and needed to set up my email. Told me to google on how to do it. Had to phone back to get another rep to help me through the set up.,3
246658,07-SEP-11,06-SEP-11,Laddavanh,,en,64.231.115.174,elmarp@bell.net,13148580,000000119673942,5,4,"Check if additional charges are due to
customer requests or Bell's inability to
provide the requested service.",2
246659,07-SEP-11,18-AUG-11,Nadia,,fr,76.65.167.176,jscorpio133@sympatico.ca,12942093,000000119255429,5,5,Rien de plus,5
246660,07-SEP-11,06-SEP-11,Diego,,en,184.148.177.131,andrew.henderson4@sympatico.ca,13144890,000000119672224,5,5,MY recent experience was good. I was not looking forward to having to call regarding my email problem as past experiences have been anything but pleasant. I don't know if you have made changes or it was just my lucky day but Diego was first class and fixed my problem in no time.,4
246661,07-SEP-11,06-SEP-11,Sarra,,fr,76.68.243.82,cbrunelle@sympatico.ca,13146450,000000119683519,3,4,,4
246662,07-SEP-11,06-SEP-11,Duncan,,en,24.150.211.57,e.l.sylvester@sympatico.ca,13148390,000000119685798,5,5,,5
246663,07-SEP-11,06-SEP-11,Aleem,,en,67.71.94.53,bryan.black@sympatico.ca,13146094,000000119671915,4,5,"Find out who {hector} handled my call the previous evening, after 50 minutes of absolute stupidity, I asked to speak to a Supervisor, I was put on hold for 10 additional minutes then he hung up!!!!",3
246664,07-SEP-11,06-SEP-11,Moncef,,fr,64.228.85.252,claude-brisson@sympatico.ca,13146854,000000119679847,2,1,,2
246665,07-SEP-11,06-SEP-11,Abinash,,en,76.66.3.89,bandlwalker@sympatico.ca,13145386,000000119671662,2,1,Given me a more definitive understanding as to how and when the problem would be resolved. It's still not solved.,2
246666,07-SEP-11,06-SEP-11,Amir,,fr,184.148.234.39,micheline1943@bell.net,13154514,000000119686625,4,4,Enttrer dans mon ordinateur,5
246667,07-SEP-11,06-SEP-11,Stephen,,en,69.156.49.86,glsc@sympatico.ca,13149660,000000119689605,5,4,Supplied the appropriate information requested during earlier calls to a furnished Bell telephone number listed on a communication letter from the company.,4
246668,07-SEP-11,06-SEP-11,Eleanor,,en,184.147.224.254,jmmurray@sympatico.ca,13151402,000000119675135,1,1,I have been dealing with internet service issue and billing issues for several months with each agent offering different changes and incentives.  Each bill did not reflect the changes and I had to repeatedly call loyalty services. the internet dept. etc. to be helped. No record seemed to be kept of changes even though you say each call is recorded.Also I asked loyalty department for a name and address so I could write a letter explaining this problem and she said she could not give me that information or transfer me to someone who could.  So I finally cancelled my internet service altogether and also decreased my homeline services with Bell after 45 years of being a loyal paying Bell customer. I may also cancel my cell phone as well.  I think you should respond to me by mail letter and explain why this is so. ,1
246669,07-SEP-11,06-SEP-11,Mehdi,,fr,67.68.113.98,d.teissier@sympatico.ca,13147322,000000119680934,1,1,"J'ai toujours le même problème....en fait c'est chez vous que le problème réside et vos «spécialistes» ne l'ont toujours pas résolu. (impossible de me connecter à: cegep de jonquière 
Je ne reçois aucune communication de chez vous à ce sujet malgré mes nombreux appels....et le problème dure depuis 1 semaine.
Si je n'obtiens pas satisfaction je vais envisager de changer de fournisseur d'internet. Je croyais que Bell sympatico était une boite sérieuse je commence à en douter.",1
246670,07-SEP-11,06-SEP-11,William,,en,70.26.77.235,Tecca1@bell.net,13144192,000000119675446,4,4,,4
246671,07-SEP-11,06-SEP-11,Achref Badii,,fr,76.66.50.230,lpilon@sympatico.ca,13153234,000000119688198,5,5,,4
246672,07-SEP-11,05-SEP-11,Larissa,,fr,174.92.244.160,michelineb@bell.net,13140082,000000119663473,4,4,"J'aimerais avoir le no de telephone pour rejoindre le service internet,directement sans attendre et etre tranferer et transferer. 
merci",4
246673,07-SEP-11,06-SEP-11,Jonathan,,fr,70.26.220.8,diane.denis.gig@sympatico.ca,13147930,000000119699862,3,,Nous avons perdu notre service mémorisateur sur la ligne téléphonique.  Le problème est supposé être résolu dans les 48 heures.,3
246674,07-SEP-11,06-SEP-11,Methil,,en,70.49.17.136,bjeep@sympatico.ca,13145776,000000119686147,5,5,,4
246675,07-SEP-11,05-SEP-11,Haykel,,fr,205.237.46.213,famgam@sympatico.ca,13136198,000000119666449,4,2,Rien car je devais désinstaller et réinstaller ma carte réseau. Le conseiller m'a même offert de la faire avec moi ce que j'ai toutefois refusé.,4
246676,07-SEP-11,06-SEP-11,Mudilyar,,en,76.65.184.33,rogann@sympatico.ca,13157094,000000119682872,4,4,I thought it was a bit much when you have to charge an extra dollar or more for an increase of speed from your end. After all the years I've been with you I find it insulting somewhat.,4
246677,07-SEP-11,06-SEP-11,Mohamed,,en,64.231.207.103,timgreene06@sympatico.ca,13159084,000000119684213,5,5,You did it by having a customer representative who speak's ENGLISH a person can understand. (THANK YOU),4
246678,07-SEP-11,06-SEP-11,Jean-Raynaud,,en,206.167.194.226,nwdesigns@sympatico.ca,13155600,000000119678183,5,5,,5
246679,07-SEP-11,31-AUG-11,Nejib,,fr,174.92.177.216,michelauto8@sympatico.ca,13082241,000000119566949,4,4,tout était correct,5
246680,07-SEP-11,06-SEP-11,Henry,,en,69.158.38.147,gandfjackson@sympatico.ca,13149260,000000119698865,5,3,"Wait time on the line was over 30 mins. When i got through to the rep the call was lost. However, the gentlemen called me back to ask if there was something he could help me with as he noted the connection had been lost. He was very friendly and eager to help. When he connected me to the test centre we somehow lost the connection again and I had to start over. Hence the next call at 9:39. But i do believe the test centre was working on my line because when i called back the rep tested the line and it was now working.",4
246681,07-SEP-11,06-SEP-11,Uzma,,en,70.31.226.101,rwadden@sympatico.ca,13157370,000000119685397,5,5,,5
246682,07-SEP-11,06-SEP-11,Max,,en,70.27.181.10,catrynmurphy@sympatico.ca,13146438,000000119692458,4,4,,5
246683,07-SEP-11,06-SEP-11,Emely,,en,174.95.241.203,da_taylor@sympatico.ca,13147336,000000119672391,5,5,nothing,5
246684,07-SEP-11,06-SEP-11,Patrick,,en,70.51.166.184,dpinhorn@sympatico.ca,13148244,000000119676092,5,5,,5
246685,07-SEP-11,06-SEP-11,Jeff,,en,70.24.78.245,joan.gentili@sympatico.ca,13151434,000000119672878,5,4,,4
246686,07-SEP-11,02-SEP-11,Moses,,en,69.158.33.147,pollyvmoore@sympatico.ca,13114815,000000119622371,5,5,,4
246687,07-SEP-11,06-SEP-11,Rayonette,,en,64.228.35.156,lms.jemeka@sympatico.ca,13153104,000000119671573,3,2,"All Rayonette could tell me was that the Portable Internet technical support office was not open until 8:00am, why is it not open 24 hours a day!",3
246688,07-SEP-11,06-SEP-11,Paul,,en,69.157.55.4,walter.s@bell.net,13159656,000000119682811,4,4,,5
246689,07-SEP-11,06-SEP-11,Franssesca,,en,184.147.22.37,kathy.oh.gee@sympatico.ca,13152106,000000119698567,4,4,"Franssesca was great.  I only had a few questions, which she answered, and she gave me a couple of ideas to think about as well.",5
246690,07-SEP-11,06-SEP-11,Duncan,,en,70.26.122.166,dblight@sympatico.ca,13147648,000000119672776,2,2,Avoid advising that the only way to correct the problem was to purchase a Bell router versus a Netgear Wireless- N 150 router.  The service agent did however provide a 1-800 number to Netgear.,2
246691,07-SEP-11,02-SEP-11,Jack,,en,206.223.169.222,deborah.burgess@sympatico.ca,13094541,000000119600413,1,1,Hire someone who understood English.  Hire someone to proofread your written instructions.  Keep notes on your customer's requirements so that all issues are addressed. Investigate the customer's needs prior to shipping replacement equipment.  Did you say only ONE thing?,1
246692,07-SEP-11,06-SEP-11,Abdulkarim,,en,174.93.32.5,fred.denby@sympatico.ca,13149144,000000119680676,4,4,waiting on the phone ,5
246693,07-SEP-11,06-SEP-11,Hemavathi,,en,64.231.85.48,brunton@sympatico.ca,13146091,000000119683556,3,4,provide someone whose first language is English,2
246694,07-SEP-11,06-SEP-11,Nathan,,en,70.24.7.231,dmgm@sympatico.ca,13148082,000000119686111,3,4,Have representatives who can speak in CLEAR and understandable English.  It is frustrating on both sides when they are constantly asked to repeat what they have just said because it was almost impossible to understand what they said in heavily accented English.  I was on the phone for over an hour in an effort to have the billing problem I called about corrected.  In the end I was handed over to someone else who was able to converse understandably.   I am not the only Bell customer who is tired of going through this when they need help. I am seriously giving thought to changing my internet provider to a company who's staff are located in Canada. ,2
246695,07-SEP-11,06-SEP-11,Dilli,,en,174.88.89.144,m.vandusen@sympatico.ca,13153464,000000119681463,2,2,"Part of my concerns was addressed but part was not.  I was told to call back when my internet was reconnected (service was being done somewhere out there) and ask again.  I felt that once I had stated a concern that it would be addressed.  It was not the reps fault but I'm tired of being out of service because someone is working on the system out there and I'm without internet.  I have been a staunch supporter of Bell for many, many years but lately I'm beginning to waiver.",3
246696,07-SEP-11,06-SEP-11,Brianna,,en,70.27.17.147,ploosemore@sympatico.ca,13156238,000000119687464,1,2,"Do not keep the customer waiting for a long period of time before you rep. comes on the line.

The rep. offered very little as an alternative to my complaint.",1
246697,07-SEP-11,06-SEP-11,Lukasz,,en,174.92.115.193,eleanor.clarke@bell.net,13148526,000000119687686,5,5,"a great experience, 12 marks out of 10. He was very patient,helpful solved problem quickly. re question 4,based on fees charged for Bell services,good tech  service is expected andI got that!",4
246698,07-SEP-11,06-SEP-11,Meriem,,fr,174.91.56.229,j_gagne@sympatico.ca,13150638,000000119683288,1,2,"En fait la préposée a été fort gentille:elle m'a donné un nouveau mot de passe de courriel MAIS CELUI que j'ai REÇU par la suite PAR MESSAGE ÉLECTRONIQUE NE CORRESPOND PAS DU TOUT à celui qu'elle m'a donné! 
JE FAIS QUOI MAINTENANT:LEQUEL EST LE BON?",
246699,07-SEP-11,06-SEP-11,Yousri,,en,69.156.164.58,cocobarney@sympatico.ca,13147004,000000119678748,4,4,,4
246700,07-SEP-11,06-SEP-11,Vijayashanti,,en,184.144.44.51,william.lumsden@sympatico.ca,13159780,000000119675053,5,5,Have more employees like the young lady who helped and solved the problem quickly,5
246701,07-SEP-11,06-SEP-11,Selim,,fr,174.92.241.54,helouali@sympatico.ca,13150186,000000119680695,5,4,,5
246702,07-SEP-11,06-SEP-11,Ruben,,en,70.48.244.52,scott.mount@sympatico.ca,13157752,000000119679858,5,5,,5
246703,07-SEP-11,06-SEP-11,Mark,,en,184.148.114.245,mannygingras@sympatico.ca,13153622,000000119676284,4,4,,4
246704,07-SEP-11,06-SEP-11,Jamila,,fr,64.229.50.247,breault.gaudet@bell.net,13145982,000000119685384,5,5,,5
246705,07-SEP-11,26-AUG-11,Mejid,,fr,184.144.175.21,csakvaryj@sympatico.ca,13025183,000000119448507,3,4,"When I ordered the internet upgrade, I was told that it requres a simple reconfiguration of the central computer to provide the service. Now I am told that a technician will be here for 4 to 6 hours to do it. It is Ok, but it would have been nice to know.....before.",4
246706,07-SEP-11,06-SEP-11,Francis,,en,74.14.63.19,jbronson@sympatico.ca,13150900,000000119684958,4,4,,3
246707,07-SEP-11,06-SEP-11,Jennifer,,en,70.31.18.253,brianpape@sympatico.ca,13146024,000000119677607,5,4,,5
246708,07-SEP-11,06-SEP-11,Jose,,en,70.53.72.186,sharonandlen@sympatico.ca,13157960,000000119673456,5,5,"Nothing I can think of.  He was very clear, concise and polite.  I told him I was always intimidated calling for help as I am not very wise in the computer field.  He made me feel very comfortable.",5
246709,07-SEP-11,06-SEP-11,Sabrine,,fr,76.65.161.239,lise.armstrong@sympatico.ca,13153014,000000119672942,5,5,,5
246710,07-SEP-11,06-SEP-11,Alexander,,en,64.231.5.53,lady.ashley@sympatico.ca,13152560,000000119682233,3,1,Did not understand my problem. Harde to understand what he was saying,2
246711,07-SEP-11,06-SEP-11,Imen,,fr,70.31.237.172,jacques.gauthier058@sympatico.ca,13150690,000000119692855,4,5,,4
246712,07-SEP-11,06-SEP-11,Reuben,,en,65.94.91.76,jachips@sympatico.ca,13150650,000000119675620,5,5,"really not a thing, the young man was
great and understanding",4
246713,07-SEP-11,06-SEP-11,Besma,,fr,69.156.85.198,claude705@sympatico.ca,13146870,000000119680999,5,5,Que le problème ne se reproduise plus savoir la fenêtre qui demande de s' identifier avant de pouvoir accéder à internet via n'importe quel navigateur.,5
246714,07-SEP-11,06-SEP-11,Achref Badii,,fr,69.156.67.185,luc2010@bell.net,13153282,000000119680947,5,4,,1
246715,07-SEP-11,06-SEP-11,Asma,,fr,76.67.184.130,guignardcook@sympatico.ca,13149850,000000119671771,4,4,rien,4
246716,07-SEP-11,06-SEP-11,Deepak,,en,70.29.73.148,cmcnairn@sympatico.ca,13146980,000000119686768,2,,My call was about the failed delivery of 2 filters ordered Aug 25 for telephone extensions. Bell seemed to have no record of my request for the filters even though I was able to recite a confirmation number. The most recent call took too long - I was put through to 3 different people and put on hold several times.,2
246717,07-SEP-11,30-AUG-11,Gerald,,fr,174.92.202.139,normfrap@bell.net,13066191,000000119523068,5,5,en ce qui me concerne cela fut la premiere fois que je suis entierement satisfait du service que j'ai recu de bell par telephone et cela je crois que ce fut grace au representant qui etait en ligne avec moi,5
246718,07-SEP-11,06-SEP-11,Marcus,,en,70.53.20.64,bandhgrace@sympatico.ca,13145382,000000119679677,3,4,"I was on the phone waiting for a solution to my problem,I was cut off and
I had to phone back to resume the quest
for help.",3
246719,07-SEP-11,03-SEP-11,Ramesh,,en,174.94.21.40,joanclarke@sympatico.ca,13120791,000000119635512,2,3,can't understand your Indian English! Very frustrating!,1
246720,07-SEP-11,06-SEP-11,Gloria,,en,70.31.127.169,landlreed@sympatico.ca,13152616,000000119680588,5,4,The problem seems to have been resolved but I have no understanding of what went wrong or why. Is the problem likely to occur again? Is there anything I should watch out for?,4
246721,07-SEP-11,24-AUG-11,James,,en,70.48.164.140,lplevesque@bell.net,13006191,000000119396908,4,1,no problem--my computer was (FRYED)---so i had to purchase a new one----the cost of repair was out of sight,4
246722,07-SEP-11,06-SEP-11,Therese,,en,67.68.55.61,binns@sympatico.ca,13145752,000000119690426,3,4,Reduce time to proess request ie it is only to transfer internet from one bell phone number to another,4
246723,07-SEP-11,06-SEP-11,Brent,,en,67.68.55.61,binns@sympatico.ca,13145750,000000119691075,4,4,,4
246724,07-SEP-11,06-SEP-11,Visakan,,en,65.95.6.69,bigblueguy@sympatico.ca,13145698,000000119689234,4,4,Since it was only an inquiry into the charge for the modem if I upgrade from Fibe 6 to 12 there was nothing more.  Since there is a charge for the modem I am considering changing providers and probably will not recommend Bell.,2
246470,06-SEP-11,05-SEP-11,Rayonette,,en,184.146.140.232,chan6@sympatico.ca,13134820,000000119657155,5,5,,5
246471,06-SEP-11,05-SEP-11,Melanie,,en,65.93.169.172,diamond.g@bell.net,13135626,000000119661354,5,5,i am absolutely satisfied....,5
246472,06-SEP-11,05-SEP-11,Ravi,,en,206.47.201.191,michael.walters@sympatico.ca,13140030,000000119658724,3,1,,3
246473,06-SEP-11,02-SEP-11,Brad,,en,65.95.185.239,felim.greene@sympatico.ca,13095949,000000119614557,3,4,"I was satisfied with this call as it (hopefully) has solved my problem.  It is the previous 4-5 calls that have been frustrating.  While all of your customer service people have been friendly, the overall experience has been a nightmare.  I have spent 5 or more phone calls, most exceeding 30 minutes each, to do what I thought was a very simple thing: move my service from the old location to my new location.

Call 1: I had to hang up after over 30 minutes on the phone as I had a meeting to get to.

Call 2: Spent another half hour on the phone in which I was told that my service was not directed to my former address (funny the service worked) and that they would have to set up a new account and lots of technobabble about a dry loop etc.  

I ended up receiving 2 modems and successfully did the setup.  My internet worked fine.

Then I got too bills for two different accounts.

Call 3: Another half hour on the phone with someone who said that we should cancel the old account and use the new one.  After she transferred me to someone else, he indicated that we should keep the original account and close the new one as there was autopayment on the old account.  Done.  Labels received for modem return (2 of course) and modem was returned.

After about a week my service stopped working.

Call 4: Was not able to resolve the issue over the phone after about a half hour.  Had to wait for a technician on a Saturday morning.  Just what I live for.  The tech was courteous and efficient and before long I had service again.

Then the harrassing phone calls from your accounts receivable department started, as did the letters, and the endless barrage of labels for return of the second modem.

Call 5 or 6:  After yet another harrassing phone call from accounts receivable I called in.  It seems that one of the accounts is finally cancelled.  I have to say, I'll believe it when I see it.",2
246474,06-SEP-11,03-SEP-11,Jose,,en,74.15.23.65,marybethdarlington@sympatico.ca,13122149,000000119632425,5,4,"Nothing I'm aware of at this time.  Jose spent a lot of time with me going over my problem.  He was very patient with me and I greatly appreciate it.  I am not very good with the technical terms that are used.  I need to take some lessons in computers.

I do have a problem with a security warning that keeps coming up on my screen when I'm using my Outlook Icon.  Maybe somebody could contact me and tell me if I have proper security.  Thanks. ",5
246475,06-SEP-11,05-SEP-11,Jose,,en,65.94.200.125,mike.pletch@sympatico.ca,13140128,000000119668978,5,5,"Nothing at all, I'm completly satisfied.
Thanks",5
246476,06-SEP-11,05-SEP-11,Shoiab,,en,174.95.181.38,williams.e@bell.net,13143562,000000119661925,5,5,The wait time to get to a speak to a person in technical support,5
246477,06-SEP-11,05-SEP-11,Nizar,,fr,70.30.47.172,lordmenard@bell.net,13139082,000000119667497,5,4,,5
246478,06-SEP-11,05-SEP-11,Keith,,fr,70.29.194.60,standre.mo@sympatico.ca,13142552,000000119670138,4,4,Être supporte pou l'installation de Mozilla Thundebird,4
246479,06-SEP-11,03-SEP-11,Juan Carlos,,en,74.15.76.10,ijfarr@sympatico.ca,13120235,000000119641270,5,5,nothing,4
246480,06-SEP-11,05-SEP-11,Andy,,en,174.88.18.217,hewilson55@bell.net,13137200,000000119662441,4,4,,4
246481,06-SEP-11,31-AUG-11,Samuel,,en,184.146.171.59,beveratt@sympatico.ca,13071805,000000119572705,3,,"if it was to find out the number to pass on a good recommendation for a service repair man, he did not help me to get that number.  He gave me a main number that I had to start from the beginnning and didn't have the options for what I wanted to do.",4
246482,06-SEP-11,05-SEP-11,Ramesh,,en,74.15.57.131,t.skelton@sympatico.ca,13142818,000000119670059,3,3,"I could barely hear the rep, and when I asked him to speak louder all he said was that he could hear me just fine.",4
246483,06-SEP-11,02-SEP-11,Carmen,,en,76.66.12.220,tjsills@sympatico.ca,13116213,000000119623272,4,5,The individual who came to the house to carry out the work was terrific in in work and manner.,5
246484,06-SEP-11,05-SEP-11,Kranthi,,en,70.50.97.195,nanapoppa9@sympatico.ca,13140506,000000119663997,3,3,Have a canadian person as I had to ask quite often pardon and He was getting disgusted.with me I have trouble understanding thos people so I dont call as often as I should and get my daughter to help me. Thank you.,4
246485,06-SEP-11,05-SEP-11,Karla,,en,70.26.173.37,g_c_scott@sympatico.ca,13136528,000000119666799,5,4,"Karla was very professional and informative. It is unfortunate that she had to inform me of an outage for my first issue. She handled my second issue gracefully and intelligently.
Thanks",5
246486,06-SEP-11,05-SEP-11,Jose,,en,174.88.122.134,m-alabelle@sympatico.ca,13139258,000000119667233,5,5,The actually time from call being picked up to actually speaking to someone.  Actually this time it was relatively fast - under 5 minutes.,4
246487,06-SEP-11,31-AUG-11,Anis,,fr,69.156.72.72,denis.nathalie@sympatico.ca,13074245,000000119569438,3,3,Pouvoir parler à la bonne personne à travers une succession de messages enregistrés.......le temps pour résoudre le problème....,2
246488,06-SEP-11,05-SEP-11,Salvador,,en,74.15.92.235,archiesacs@sympatico.ca,13133778,000000119656300,3,3,keep call centre in canada or make sure that the people in other countries can speak good english,3
246489,06-SEP-11,01-SEP-11,Wael,,fr,184.147.255.15,cbergeron8@sympatico.ca,13093165,000000119590419,1,1,M'aider plutôt que s'obstiner et refuser ma demande de dépanage.,1
246490,06-SEP-11,05-SEP-11,Sharadha,,en,64.229.247.215,jffonseca@sympatico.ca,13137830,000000119664432,4,4,nothing ,4
246491,06-SEP-11,05-SEP-11,Benazir,,en,74.15.206.192,g.zakhour@sympatico.ca,13136520,000000119668789,5,4,thank you BENAZIR,5
246492,06-SEP-11,01-SEP-11,Matthew,,en,69.159.86.91,alanvar@sympatico.ca,13109703,000000119577985,5,5,"great service Thanks
",5
246493,06-SEP-11,31-AUG-11,Luis,,en,70.29.36.131,tony.trelle@sympatico.ca,13116233,000000119553261,1,2,i asked to be transferred to the office in hamilton to help me out.  Was on the phone from 10am to 1pm and my problem was not solved.  talk to a tech and then maanager and still my problem was not solved.  it sounds like they are not allowed to transfer calls back to canada.  why??????????????????,2
246494,06-SEP-11,02-SEP-11,Pradheep Kumaar,,en,74.14.150.140,ehyjek@sympatico.ca,13095425,000000119605176,5,5,"First representative was male and spoke
in completely broken english and was not understandable. He made suggestions to fix problem that did not make any sense.  I was then transfered to a female representative who  solved the problem completely in a short period of time. She deserves an A+ for understanding and solving the issue that I had.",5
246495,06-SEP-11,31-AUG-11,Anis,,fr,70.52.39.77,mbreteau@sympatico.ca,13081877,000000119554826,1,1,"Le dépannage par technicien, de quelque pays que ce soit, manque de formation, la personne a eu difficulté à me comprendre, J'ai pu être dépannée par un jeune étudiant d'ici. ",1
246496,06-SEP-11,03-SEP-11,Juan Carlos,,en,64.231.213.215,khbulau@bell.net,13121247,000000119642402,2,2,accent was too heavy for me to understand.  English as a first language would be nice.,2
246497,06-SEP-11,02-SEP-11,Pascal,,en,76.67.47.208,higgins1@sympatico.ca,13097547,000000119613598,1,1,"it is very hard to talk with a person, waited way too long on hold, was sold a product that doesn't meet the requirements that i'm paying for !! ",1
246498,06-SEP-11,04-SEP-11,Sarry,,en,184.146.158.241,deekbren@sympatico.ca,13127245,000000119654474,1,1,you should have more knowledgeable technicians,1
246499,06-SEP-11,25-AUG-11,Henry,,en,174.95.57.180,ron.silva@sympatico.ca,13021183,000000119423490,5,5,,5
246500,06-SEP-11,25-AUG-11,Henry,,en,174.95.57.180,ron.silva@sympatico.ca,13021185,000000119423595,5,5,,5
246501,06-SEP-11,05-SEP-11,Yao,,en,76.68.188.84,turtle10@sympatico.ca,13143240,000000119668899,4,4,"Have seen the problem in the first place. This was the 5th time a tech had come. 1st - lose bell wire. 2nd: week later, same wire fell down.  3 rd: reattach second line. 4th: internet resolved, static though still on line. 5th: today - loose wire in the box outside. Screw wasn't tightened tight on a previous call around the wire nor was a bare wire seen in this outside box. Static on line has disappeared as well. There were too many calls!! Problem should have been completely resolved on first call but caused future calls as wire was not attached properly and work in outside box was either done poorly in that visit or the next. Am waiting for something else to go wrong as the tech today couldn't understand how the wire was reattached to the house in such a poor manner.",2
246502,06-SEP-11,05-SEP-11,Rayeesa,,en,184.146.115.51,jsicilia@sympatico.ca,13138218,000000119658149,1,1,"Address the issue with the defective modems.  I have had the same issue 3 times over the past 5 months.  It is unacceptable for a service provider to fail this often and for the same reason.  In addition, to resolve the issue I require a new adaptor which is not available at your bell stores, so I need to wait 2-3 business days to receive it.  In the meantime, I have had to travel an hour to get to my office to complete work that I should have been able to do from home, if my modem was working.",1
246503,06-SEP-11,31-AUG-11,Mohamed,,fr,69.157.86.120,ginettedesco@bell.net,13076469,000000119560773,5,5,"Tout était parfait, et je vous remercie de vous avoir fait confiance.",5
246504,06-SEP-11,31-AUG-11,Med walid,,fr,24.122.15.49,h.cossette@sympatico.ca,13076839,000000119568353,4,4,,4
246505,06-SEP-11,05-SEP-11,Patrick,,fr,74.15.149.138,a.lacoursiere@sympatico.ca,13133202,000000119666556,4,4,tres competant,3
246506,06-SEP-11,02-AUG-11,Tanya,,fr,70.30.176.176,jacquesleblanc@sympatico.ca,12778949,000000118895676,1,4, j'ai passé six heure sur trois jours au télléphone avec  vos employés.   présentement je  n'ai plus de service télephonique depuis 7jours  les réparation on me dit dans 5 ou 7 jours . vous en pensez quoi ?  service pas tres bon,2
246507,06-SEP-11,02-SEP-11,Vincent,,en,174.93.217.29,frances10@sympatico.ca,13096137,000000119600362,1,1,This might have been the call during which I was put through hoops for half an hour or more only to be told that there was a service interruption.  I knew that already.,1
246508,06-SEP-11,05-SEP-11,Firas,,fr,70.55.178.17,proulxmicheline@sympatico.ca,13141306,000000119662270,5,5,Firas a répondu à toutes mes questions et j'ai eu un excellent service. Merc Firas pour ton aide.,5
246509,06-SEP-11,01-SEP-11,Mehdi,,fr,76.69.176.27,claudelag4@sympatico.ca,13093609,000000119590796,1,1,Résoudre le problème,2
246510,06-SEP-11,05-SEP-11,Sinu,,en,69.158.181.153,dawnfisher@bell.net,13135440,000000119667815,4,4,shorter wait time to reach technican,4
246511,06-SEP-11,01-SEP-11,Greg,,en,69.157.2.119,a_burns1@sympatico.ca,13070177,000000119577756,1,1,get someone who can make a decision at the other end of the line.,1
246512,06-SEP-11,01-SEP-11,Grace,,en,184.148.69.77,cathy.southworth@sympatico.ca,13093131,000000119590609,5,5,"Not a thing.  The lady who helped me was very knowledgeable, kind and patient and I so appreciated her.  ",5
246513,06-SEP-11,05-SEP-11,Mahesh,,en,70.49.230.2,doto@sympatico.ca,13135792,000000119667247,4,5,,4
246514,06-SEP-11,05-SEP-11,Marc,,fr,207.162.105.10,gbergeron_59@sympatico.ca,13136602,000000119663160,1,1,Me rappeler comme il avait été convenu pour tenter de résoudre mon problème de modem.,2
246515,06-SEP-11,05-SEP-11,Walid,,en,70.26.235.222,roubasaad@sympatico.ca,13141876,000000119667956,5,5,,5
246516,06-SEP-11,05-SEP-11,Ramesh,,en,70.49.173.220,barbandmike@sympatico.ca,13134026,000000119670746,5,5,What else could you do?,5
246517,06-SEP-11,05-SEP-11,Sabrine,,fr,67.68.127.218,jean-paul.jean-paul@sympatico.ca,13137682,000000119662974,5,5,"parler à une personne et non à une machine pour nous placer en attente 
  ",5
246518,06-SEP-11,04-SEP-11,Divya,,en,69.156.90.137,ronald.baxter@sympatico.ca,13131539,000000119654017,5,3,"we figured out that my modem was nfg and you guy's are sending me a new one so i wil try again for my wireless service when it comes ,meanwhile i wil continue with a wire hookup",3
246519,06-SEP-11,04-SEP-11,Hela,,fr,174.93.110.104,elaineboucher@sympatico.ca,13127607,000000119644304,3,4,moins de temps d attente,4
246520,06-SEP-11,05-SEP-11,Sam,,en,50.101.241.97,bstrap@sympatico.ca,13134550,000000119663737,5,4,Nothing,4
246521,06-SEP-11,02-SEP-11,Ousmane,,fr,67.68.107.167,dumais.cyr@sympatico.ca,13095205,000000119613416,2,3,"1-J'en suis à mon 2e appel de suivi afin de recevoir le modem, que je n'ai toujours pas reçu (demandé en juin...)
2- Je du me faché avec le représentant,lui demandé de parler à son supperviseur (qu'il ne m'a pas permis!) pour qu'il agisse dans le dossier. 
3- J'ai du appeller 2 fois avant que le nombre de giges négocier en juin, soit exacte!

En bref, si le dossier aurait été o.k. dès mon 1er appel, j'aurais été satisfaite, mais j'ai du appeller 2 fois supplémentaire par la suite pour finalement avoir le produit vendu pour internet. 2 appel qui ont durée plus de 30 minutes chacunes.....

J'attends toujours mon modem....",
246522,06-SEP-11,05-SEP-11,Kranthi,,en,69.159.67.10,conniedarrell@sympatico.ca,13135078,000000119664807,2,1,"did not know how to setup internet and email on a mac computer,scheduled for a call the next day but it did not happen.I called in got another rep and resolved the problem",3
246523,06-SEP-11,05-SEP-11,Helmi,,fr,67.68.118.152,blackpearl@sympatico.ca,13134306,000000119668372,2,1,"Avoir des gens compétents, la ligne s'est coupée donc rien de résolu.",2
246524,06-SEP-11,16-AUG-11,Maher,,fr,70.53.171.49,rlapointe001@sympatico.ca,12921901,000000119220091,5,5,,5
246525,06-SEP-11,05-SEP-11,Romy,,fr,174.91.237.134,djamal.berbiche@sympatico.ca,13135680,000000119660528,5,4,Sincèrement la technicienne a pris tout son temps pour résoudre le problème,5
246526,06-SEP-11,04-SEP-11,Amir,,fr,65.92.158.103,gilmar11@sympatico.ca,13128113,000000119652774,1,2,Me dire au début qu'il y avait eue une panne générale dans mon secteur.Je n'aurais pas attendu 20 min. au téléphone.,2
246527,06-SEP-11,05-SEP-11,Christopher,,en,174.91.139.29,martinimansion@sympatico.ca,13139700,000000119660740,5,5,,5
246528,06-SEP-11,05-SEP-11,Chantal,,en,174.92.143.132,thuie@sympatico.ca,13143062,000000119658161,4,4,"you can work on getting things right the first time so I don't have to call back a second, third, fourth, etc. time to fix/resolve my problems!!!",2
246529,06-SEP-11,04-SEP-11,Deepak,,en,65.93.207.74,patandfred@sympatico.ca,13130893,000000119652289,4,4,,4
246530,06-SEP-11,05-SEP-11,Raza,,en,74.198.164.217,pml-oneill@sympatico.ca,13141234,000000119667567,1,1,,1
246531,06-SEP-11,05-SEP-11,Marwa,,fr,70.30.155.153,tiserge@sympatico.ca,13143084,000000119657916,4,4,,4
246532,06-SEP-11,01-SEP-11,Brian,,en,65.94.203.53,hernan.crespo@sympatico.ca,13112127,000000119582672,5,5,,5
246533,06-SEP-11,05-SEP-11,Asiya,,en,76.64.33.149,aveljkovic@sympatico.ca,13133896,000000119658636,5,5,thats all,5
246534,06-SEP-11,03-SEP-11,Adam,,en,70.27.17.44,recinemr@sympatico.ca,13123645,000000119636065,3,1,"Why is it that when on error occured due to Bell being at fault, customer must pay for your error.  I never received confirmation regarding my changes to internet usage being changed from 60 to 20.  now I'am being charged usage fees.  Please correct error made by your represantative back in June.",3
246535,06-SEP-11,05-SEP-11,Haythem,,fr,65.94.3.141,chdenis@sympatico.ca,13134858,000000119661308,4,4,,4
246536,06-SEP-11,25-AUG-11,Karim,,fr,76.67.49.164,michel.beauvais1@sympatico.ca,13019141,000000119424448,4,3,,4
246537,06-SEP-11,01-SEP-11,Alex,,en,74.14.24.119,charles.headey@sympatico.ca,13110617,000000119585788,5,5,Nothing,5
246538,06-SEP-11,01-SEP-11,Cath,,en,69.158.76.134,douglashagerman@sympatico.ca,13111249,000000119585076,5,4,,5
246539,07-SEP-11,17-AUG-11,William,,en,70.49.230.187,j.jays@bell.net,12929527,000000119249947,5,5,This experience was great as usually,5
246540,07-SEP-11,02-SEP-11,Kalyan,,en,76.67.30.190,richard.robert2@sympatico.ca,13105309,000000119619767,2,1,"I had difficulty understanding Kalyan; more language instruction might help. The fact that my inquiry was not resolved however is no fault of Kalyan. Our telephone link was cut off while I was on hold.",2
246541,07-SEP-11,22-AUG-11,Kim,,en,70.50.105.247,stevenbheensine@sympatico.ca,12985339,000000119338597,5,4,,4
246542,07-SEP-11,05-SEP-11,Alfredo,,en,174.93.113.160,jdoubleu@sympatico.ca,13137670,000000119663557,4,4,"difficult to hear support person, probably a headset issue.  he was very helpful and did not seem to mind repeating himself when the need arose.",5
246543,07-SEP-11,04-SEP-11,Amir,,fr,70.52.52.246,de_lilas_printanier@sympatico.ca,13127231,000000119649184,5,5,,5
246544,07-SEP-11,06-SEP-11,Anne-Marie,,en,70.50.35.143,kirk.haughn@sympatico.ca,13152362,000000119698774,5,5,,4
246545,07-SEP-11,06-SEP-11,Sarry,,en,174.91.143.91,jsansous@sympatico.ca,13151816,000000119695434,5,5,Nothing,5
246546,07-SEP-11,06-SEP-11,Haythem,,fr,70.26.196.184,heldutil@sympatico.ca,13150150,000000119672219,5,5,,5
246547,07-SEP-11,06-SEP-11,Shoab,,en,76.68.141.160,rlundy@bell.net,13156958,000000119688655,2,,needs to speak english clearer,3
246548,07-SEP-11,06-SEP-11,Melvin,,en,69.157.100.59,kamkin@sympatico.ca,13152038,000000119685898,1,1,"The CSR didn't understand my problem and their resolution only made the issue worse, before telling me that Bell cannot resolve the issue.",2
246549,07-SEP-11,06-SEP-11,Victoria,,en,184.147.212.78,dglaur@bell.net,13147900,000000119696544,5,5,nothing at all,5
246550,07-SEP-11,06-SEP-11,Alex,,en,174.93.10.215,dmjj@sympatico.ca,13148088,000000119692128,3,,It would have been better if the person you spoke to spoke clearly. I had trouble understanding what he was saying.,2
246551,07-SEP-11,06-SEP-11,Vikram,,en,65.95.210.216,ettapiccolotto@bell.net,13148736,000000119686484,5,5,service was excellent nothing to improve on.,5
246552,07-SEP-11,06-SEP-11,Arjuman,,en,209.226.103.91,shearman@sympatico.ca,13157992,000000119699462,1,1,Listened to my concern and not suggested resolutions which have absolutely no application to the problem. ,1
246553,07-SEP-11,06-SEP-11,Med Karim,,fr,174.95.251.7,sjauron@sympatico.ca,13158140,000000119678819,5,4,,5
246554,07-SEP-11,06-SEP-11,Yosimar,,en,70.48.208.251,laura.keith@sympatico.ca,13152664,000000119672067,5,5,nothing,5
246555,07-SEP-11,06-SEP-11,Pascal,,en,216.171.105.82,barb.hagens@sympatico.ca,13145394,000000119697666,4,3,,4
246556,07-SEP-11,07-SEP-11,Venkat,,en,174.88.51.37,dusan.rmus@sympatico.ca,13148346,000000119700812,5,5,evrithing was ok,5
246557,07-SEP-11,06-SEP-11,Antony,,en,70.50.201.155,jackgillham@sympatico.ca,13150660,000000119681014,5,5,,5
246558,07-SEP-11,06-SEP-11,Mariem,,en,74.12.43.111,ginette47@sympatico.ca,13149594,000000119689524,5,4,"The representative was nice just one thing is bothering me is I had to call you to resolve this charge  many times with Bell there are errors on my bill when you say a price this price should stay at the same not just for a month only . I am faithful to Bell for 47 years now and I am expecting good servie and fithfullness from your part . This call was resolve by Myriam subito presto hope that it will stay at this price.
",5
246559,07-SEP-11,06-SEP-11,Kevan,,en,70.26.101.233,macaws@sympatico.ca,13153496,000000119691503,5,5,,5
246560,07-SEP-11,01-SEP-11,Julie Anne,,en,70.31.74.3,leeonee@sympatico.ca,13100551,000000119591394,4,4,"resolved the problem quicker, but was happy to have an English speaking representative from Ontario.If this could be guaranteed all the time I would switch my Mobile service from Rogers to Bell",2
246561,07-SEP-11,06-SEP-11,Nizar,,fr,70.30.188.246,colibri55@sympatico.ca,13147030,000000119677546,4,5,,5
246562,07-SEP-11,06-SEP-11,Sonia,,en,70.48.65.178,marilynb12@sympatico.ca,13153822,000000119698953,4,2,"They kept at it, but the problem couldn't be resolved.
There's nothing more they could have done.  It's
a Mac problem, not a server one.",4
246563,07-SEP-11,01-SEP-11,David,,en,69.157.52.203,donevan@sympatico.ca,13074727,000000119578945,3,4,"Combined with the fact that your representative had an accent, and also spoke very fast, I had to ask a few times for him to slow down, and please repeat what he had said. ",4
246564,07-SEP-11,06-SEP-11,Sabha,,en,74.14.25.105,gregwoods@sympatico.ca,13149798,000000119692086,1,1,Have people that you can understand,1
246565,07-SEP-11,06-SEP-11,Satish,,en,64.231.83.246,tinney@bell.net,13159092,000000119693860,5,4,nil,4
246566,07-SEP-11,06-SEP-11,Sarah,,en,174.88.168.227,mjvdutch@sympatico.ca,13154698,000000119697437,5,5,,5
246567,07-SEP-11,06-SEP-11,Cath,,en,70.31.79.200,cmellis@sympatico.ca,13146986,000000119696596,5,5,Absolutely nothing.,4
246568,07-SEP-11,06-SEP-11,Mohd,,en,198.103.61.2,crystal.joy@sympatico.ca,13147180,000000119696843,4,4,"Got it right the first time.
This was my third call. In the first call, the rep initiated an exchange modem order, but gave Purolator the dryloop number instead of my phone number and the delivery didn't happend. The second time, the rep missed this and instead told me to pick it up (he didn't know where or that it was Purolator rather than Canada Post), gave me an incorrect tracking number and the wrong phone number to call to track it with. It was only this third call when things have been resolved (in theory at least, the package still hasn't arrived, but it is due today). ",3
246569,07-SEP-11,01-SEP-11,Gloria,,en,69.158.34.85,moreno24@sympatico.ca,13082723,000000119577007,4,4,,3
246570,07-SEP-11,06-SEP-11,Wafa,,fr,70.26.188.227,gmolloy@sympatico.ca,13149674,000000119675168,3,4,"beaucoup trop long pour parler à un conseiller qui attend avec moi pour parler à un autre conseiller d'internet.Passer plus de 20 minutes au tel.Si on ne peut nous répondre ,on peut nous rappeler .Le 1 conseiller de la facturation avait vu avec moi que j'avais été facturé 2 fois pour un modem et j'ai du attendre pour avoir la préposée d'internet me corriger ma facture.De plus personne ne s'est excusé au nom de Bell de m'avoir mal facturée.Ils ne savent que dire "" merci d'avoir attendu"",ça veut tout dire.",2
246571,07-SEP-11,06-SEP-11,Salvador,,en,69.157.103.10,ted.weir@sympatico.ca,13158862,000000119678790,4,4,"Slight language problem, but managed to get through it.  ",4
246572,07-SEP-11,31-AUG-11,Edwin,,en,69.158.34.85,moreno24@sympatico.ca,13082725,000000119551283,1,1,The 'boy' I spoke to had no interest in helping me what so ever.  He wouldn't even attempt to help fix my email issue and said the issue was up to me to fix.  It's experiences like this that give Bell such a bad reputation.  Extremely disappointing experience. ,1
246573,07-SEP-11,06-SEP-11,Andrew,,en,70.49.190.217,wbmiller@sympatico.ca,13159702,000000119683473,5,5,Indicate on the bill the period for which internet usage is being charged. There is NO indication at all on the invoice.,5
246574,07-SEP-11,06-SEP-11,Tyler,,en,65.94.198.182,mwyman@sympatico.ca,13155052,000000119690965,1,1,the technician hung up on me while I was still explaining the problems,1
246575,07-SEP-11,05-SEP-11,Nizar,,en,70.31.237.14,jocelyne-2@bell.net,13137978,000000119669783,5,5,,5
246576,07-SEP-11,04-SEP-11,Claudia,,en,74.14.98.217,iverdone@sympatico.ca,13128521,000000119654642,2,1,"Claudia tried her best and wi-fi became active only temporarily though.  I have since made 2 more calls wi-fi still is not automatically active.  Gerrardo understood the situation but wi-fi still required manual operation.  I learned about the connections from Cynthia, I believe is her name.  None were able to activate the internet by cable though.  Maybe when one has wireless the cable is automatically disabled.
I recommend you have staff each shift who know how macs operate.",2
246577,07-SEP-11,06-SEP-11,Manoranjith,,en,70.49.182.163,arya.jenabian@sympatico.ca,13145148,000000119698046,5,5,Very helpful and knowledgeable individual.,5
246578,07-SEP-11,06-SEP-11,Aguibou,,fr,174.93.231.24,monsieurp@sympatico.ca,13154840,000000119677195,4,4,que tous vos abonnés paies les mêmes prix,4
246579,07-SEP-11,03-SEP-11,Adarsh,,en,70.31.224.114,sandgarf@bell.net,13124161,000000119627526,4,4,,3
246580,07-SEP-11,06-SEP-11,Christianne,,en,70.31.105.176,emery@sympatico.ca,13148610,000000119672469,5,4,This is the fourth time I have had to call in to have my bill corrected. Each time the rep has said it is solved. This issue should have been resolved 4 months ago.,5
246581,07-SEP-11,06-SEP-11,Kevan,,en,184.145.101.215,jhennigar@sympatico.ca,13151232,000000119677748,5,5,,5
246582,07-SEP-11,05-SEP-11,Kyle,,en,67.70.203.2,don_cooper@sympatico.ca,13135740,000000119667472,5,5,,5
246583,07-SEP-11,06-SEP-11,Aswathy,,en,70.29.22.56,hygaard@sympatico.ca,13150380,000000119671488,5,5,aswathy was very polite and got the problem fixed right away. she was terrific! thanks.,5
246584,07-SEP-11,06-SEP-11,Maria,,en,76.66.6.191,cpetre@sympatico.ca,13147124,000000119699312,5,5,nothing,5
246585,07-SEP-11,06-SEP-11,Stephanie,,fr,76.71.181.47,helene093@sympatico.ca,13150172,000000119687314,5,5,"Que les abonnés reçoivent automatiquement les meilleures promotions offertes par Bell pour les avantager et ainsi conserver leur fidélité, et même en obtenir la publicité via ceux-ci qui seront satisfaits et le diront à leur amis.
",5
246586,07-SEP-11,06-SEP-11,Jeff,,en,76.68.188.175,mewmi@sympatico.ca,13154376,000000119678929,5,4,nothing,4
246587,07-SEP-11,06-SEP-11,Bettaib,,en,74.12.117.21,homebase3@sympatico.ca,13150288,000000119687041,5,4,,5
246588,07-SEP-11,06-SEP-11,Hemavathi,,en,70.27.120.26,rsompel@sympatico.ca,13157314,000000119689130,4,4,It seemed that at one point the customer care representative became upset with the situation and my inability to give her the answers that she wanted. It made me feel stressed. ,5
246589,07-SEP-11,06-SEP-11,Catherine,,en,184.147.57.216,clogan@sympatico.ca,13146952,000000119671860,5,5,Not have caused the problem in the first place.,4
246590,07-SEP-11,06-SEP-11,Besma,,fr,174.93.233.167,h.deragon002@sympatico.ca,13149928,000000119671611,3,2,"Appel du thecnicien....et evaluation
",3
246591,07-SEP-11,06-SEP-11,Gloria,,en,70.53.75.127,jessmiller@sympatico.ca,13151168,000000119691404,5,5,,4
246592,07-SEP-11,05-SEP-11,Skander,,fr,41.228.219.238,christianraymond@sympatico.ca,13134936,000000119668668,5,5,,5
246593,07-SEP-11,06-SEP-11,Melinda,,en,174.92.62.149,sharon.lamarche@sympatico.ca,13157948,000000119683524,5,5,I was totally satisfied with Melinda's service.,5
246594,07-SEP-11,06-SEP-11,Melvin,,en,70.53.102.234,alicia2@sympatico.ca,13144660,000000119698217,4,4,,4
246595,07-SEP-11,06-SEP-11,Venkat,,en,24.150.204.26,jsnorris@sympatico.ca,13151842,000000119696331,1,1,"Took over30 minutes to admit that my modem, which was to be sent NINE days ago was not sent!! Despite this there was not a willingness to send it by courier. Total lack of understanding of customer service. How do I spell Cogeco?!",1
246596,07-SEP-11,06-SEP-11,Ramesh,,en,70.53.128.78,neville.austin@sympatico.ca,13155338,000000119699602,2,1,"You could have had more technical support specialists on hand so that I would not have had to wait as long. In fact, I was told that I would need to wait about 20 or 30 minutes and I couldn't afford the time.  Someone is supposed to call me back either today or tomorrow but that is very inconvenient.",2
246597,07-SEP-11,06-SEP-11,Luis,,en,24.114.224.90,normajean@sympatico.ca,13155520,000000119693432,1,,Phone back when you said you would.!!!!!,2
246598,07-SEP-11,06-SEP-11,Praveen,,en,70.49.50.117,bathgate@sympatico.ca,13145456,000000119695959,5,4,,4
250384,11-SEP-11,10-SEP-11,Yara,,en,184.148.64.47,soap.lady@sympatico.ca,13208724,000000119794041,4,4,"have someone who can speak english . it is very difficult to understand what the customer care rep was saying, especially when dealing with computers where I do have only adverage experience.  Even though there was a language barrier she was patient with me, unlike in the past with some reps they have gotten very impatient with haveing to repeat what they are saying.",4
250385,11-SEP-11,09-SEP-11,Chenrup,,en,65.95.40.87,rjyeates@sympatico.ca,13198696,000000119778244,1,3,Connect my internet connection by the time promissed. Give your service people more information about what is going on.  Move your service back to CANADA!  The tech's especially in India do not know how to properly deal with the issues customers have.  You can tell they are following a set series of questions and if you give them an answer to question #5 and they are at question #2 they can't deal with it.  They are very frustrating to deal with!  You are lucky it's between you and Rogers!,2
250386,11-SEP-11,10-SEP-11,Mehdi,,fr,67.70.51.246,mania@sympatico.ca,13206314,000000119783521,4,5,satisfaction tout resolu merci,5
250387,11-SEP-11,10-SEP-11,Krishnan,,en,70.49.191.96,andycorinne@sympatico.ca,13201806,000000119794989,5,5,Not a thing.  ,5
250388,11-SEP-11,10-SEP-11,Edwin,,en,99.253.50.36,maryn13@sympatico.ca,13206558,000000119791916,1,1,,2
250389,11-SEP-11,10-SEP-11,Sam,,en,70.26.163.81,pkmccarthy@sympatico.ca,13207698,000000119791210,5,5,,5
250390,11-SEP-11,12-JUL-11,Farhana,,en,69.157.75.30,mplewis62@sympatico.ca,12571237,000000118408133,5,5,,5
250391,11-SEP-11,10-SEP-11,Tony,,en,74.15.112.128,jedi225@bell.net,13205056,000000119780556,5,4,,5
250392,11-SEP-11,08-SEP-11,Mario,,en,70.52.228.229,jo.salmonson@sympatico.ca,13181326,000000119733173,4,4,less background noise- ,5
250393,11-SEP-11,10-SEP-11,Rebecca,,en,174.95.190.124,ra-dojaily@sympatico.ca,13207826,000000119787061,5,5,"The agent was very helpful and offered more than what I was looking for. 
I was planning to check other provider before my coal but after the phone call I've cancelled this plan and will stick with Bell for a while.",5
250394,11-SEP-11,09-SEP-11,Sebastian,,en,184.144.56.193,louis.sacco@sympatico.ca,13195888,000000119773681,4,3,Provide consistent internet service without continual breakdowns.,3
250395,11-SEP-11,10-SEP-11,Baltharaj,,en,174.91.94.152,simonc@sympatico.ca,13208652,000000119795940,4,4,if it take short time to holding the call will better .,3
250396,11-SEP-11,10-SEP-11,Ricardo,,fr,67.68.74.175,johanne.brousseau081@sympatico.ca,13205268,000000119795979,5,5,Tout a été fait en ajoutant l'appel de 21 h 30.,5
250397,11-SEP-11,31-AUG-11,Joy,,en,76.64.207.35,dattwood@sympatico.ca,13073949,000000119570502,4,1,still getting attched pics w/ a red x & now email returned as undeleverable from  wprince1@cogeco.ca & i have talked to him and his mail box is not full  ,4
250398,11-SEP-11,10-SEP-11,Shawn,,en,67.70.87.27,rmurtick@sympatico.ca,13208064,000000119795654,5,5,Nice to have service from Canada again. Now I will stay with Bell.,5
250399,11-SEP-11,10-SEP-11,Sana,,fr,184.144.220.95,bobbastien@sympatico.ca,13202286,000000119788243,5,4,,3
250400,11-SEP-11,07-SEP-11,Feres,,fr,76.68.173.238,adonaldson09@bell.net,13160742,000000119718990,5,4,,5
250401,11-SEP-11,08-SEP-11,Nadim,,fr,76.69.172.158,rog.tremblay@sympatico.ca,13186316,000000119734736,5,3,Diminuer le temps d'attente au téléphone.,4
250402,11-SEP-11,02-SEP-11,Med Bilel,,fr,76.69.229.120,albetcha@bell.net,13090867,000000119603872,3,4,,3
250403,11-SEP-11,10-SEP-11,Majdi,,fr,184.144.190.138,renyol@bell.net,13207964,000000119793616,5,5,tout était correct et expliqué clairement.,5
250404,11-SEP-11,10-SEP-11,Veerapuram,,en,70.27.73.5,dphenry@sympatico.ca,13203572,000000119788852,5,5,,5
250405,11-SEP-11,10-SEP-11,Samantha,,en,70.27.73.5,dphenry@sympatico.ca,13203570,000000119794551,5,5,,5
250406,11-SEP-11,06-SEP-11,Ridha,,fr,70.51.200.240,denis_frederick@sympatico.ca,13147808,000000119693240,5,5,Temps d'attente plus court,5
250407,11-SEP-11,10-SEP-11,Mohamed,,fr,70.52.64.13,jfgauthier32@sympatico.ca,13205112,000000119780489,5,1,problème pas règler. manque un fils réseaux pour continuer le test.,5
250408,11-SEP-11,08-SEP-11,Gregory,,en,65.95.26.186,Glenn.Palmer@bell.net,13175188,000000119751147,1,1,Pay attention to the reasons for the problem. I tried (several times) to tell the rep that the problem all began with Bell.,1
250409,11-SEP-11,10-SEP-11,Jhon,,en,184.144.33.53,outagas2@bell.net,13207402,000000119794712,4,4,"get rid of the crap on the sympatico site.
it's the only page on the internet that freezes my computer",3
250410,11-SEP-11,10-SEP-11,Asra,,en,70.51.239.224,daniellynch@sympatico.ca,13203124,000000119792851,5,5,Have your Technical Staff have the correct information for customers when dealing with the dial up numbers for B1 users.,4
250411,11-SEP-11,10-SEP-11,Amy,,en,65.93.96.197,allisonwilson@sympatico.ca,13201682,000000119787769,5,4,,3
250412,11-SEP-11,07-SEP-11,Cesar,,en,70.48.164.13,truus.barry@sympatico.ca,13174194,000000119713799,5,5,none,5
250413,11-SEP-11,10-SEP-11,Josue,,en,174.89.24.198,wleon999@bell.net,13209564,000000119793472,5,5,It wasn't a big thing,5
250414,11-SEP-11,03-SEP-11,Elmer,,en,174.91.225.2,marzob@sympatico.ca,13122171,000000119629195,4,3,,4
250415,11-SEP-11,08-SEP-11,Rajesh,,en,70.49.83.89,pdilauro@sympatico.ca,13185358,000000119736677,2,2,"Rajesh very difficult to understand.
Also difficulty with telephone volume or maybe individual's accent, not sure.",4
250416,11-SEP-11,10-SEP-11,Gregorio,,en,141.117.145.56,cindy_mason@sympatico.ca,13202832,000000119785171,4,1,the customer service rep was extremely helpful and polite as are all your reps however as the server ib mt area was down there was nothing he could do to help me  ,2
250417,12-SEP-11,10-SEP-11,Andrea,,en,184.147.34.142,jamiesue26@sympatico.ca,13204898,000000119794717,4,4,none,4
250418,12-SEP-11,11-SEP-11,Ahmed,,fr,70.49.112.169,constancegauthier@bell.net,13211262,000000119802399,5,5,,5
250419,12-SEP-11,11-SEP-11,Hakim,,en,70.49.22.55,nanrob.richardson@sympatico.ca,13215150,000000119803197,4,3,,4
250420,12-SEP-11,11-SEP-11,Brent,,en,174.89.130.246,cgriese@sympatico.ca,13211048,000000119805913,5,5,Nothing,5
250421,12-SEP-11,09-SEP-11,Nix,,en,24.54.5.209,michael.ashworth@sympatico.ca,13196740,000000119760101,4,4,,3
250422,12-SEP-11,10-SEP-11,Belhassen,,fr,192.139.231.5,rollin.chantal@bell.net,13208170,000000119788526,4,3,"pas de problem e avec le conseiller MAIS un probleme constant depuis mon nouvel abonnement. Avec  vos rabais/credit .Je trouve difficile d`avoir de vous le payement mensuel CONSTANT. Depuis mon abonnement , la facturation n`est pas proche du montant explique par le conseiller qui m`a inscrit a vos services. Il ya toujours un credit qui passera a la prochaine facture??????? Mais je doit appeler pour verifier et faire la correction depuis le debut de l`abonnement.",3
248965,10-SEP-11,07-SEP-11,Loyda,,en,76.66.167.213,thelink@sympatico.ca,13173880,000000119719585,1,1,Listen to me and NOT hang up on me,1
248966,10-SEP-11,09-SEP-11,Edwin,,en,174.94.45.115,jof60@sympatico.ca,13194620,000000119763546,2,3,"Make sure your rep. can speak english plainly or pass my call to someone that can.  He started going thru  and deeply involved routine I needed to write down to pass to person I was buy new computer from  with capital letters and small letters  that he kept making mistake of,,,,,then his supervisor took over at my request and he said was no problem call again when I had my puter home....Turned out it wasn't that easy because my windows doesn't not allow my mail,,,but a friendly rep of yours arranged it all for me so it worked out all right after all,,,,,",4
248967,10-SEP-11,09-SEP-11,Divine,,en,24.224.234.90,dennislow_34@sympatico.ca,13191868,000000119775152,2,3,"Understand English, try to understand the customer's issue and not continually use words and phrases from a cue card",3
248968,10-SEP-11,09-SEP-11,Ayesha,,en,174.94.45.115,jof60@sympatico.ca,13194622,000000119772492,4,4,Nothing  was because of the new Windows,5
248969,10-SEP-11,08-SEP-11,Sunil,,en,70.30.144.115,doddsy@sympatico.ca,13178524,000000119754792,4,4,accent difficult to understand,4
248970,10-SEP-11,09-SEP-11,Jamie,,en,184.144.28.61,jane_henry@bell.net,13194048,000000119764365,5,5,"I was waiting for 25 minutes before I had accidently dropped the call, then I called back and was answered within 2 mins!",5
248971,10-SEP-11,09-SEP-11,Karingula,,en,174.88.171.17,julie.wray@sympatico.ca,13194900,000000119771545,4,4,,4
248972,10-SEP-11,09-SEP-11,Samantha,,en,74.12.4.100,jmarschall@sympatico.ca,13194524,000000119771549,5,5,don't know what could have been done better,5
248973,10-SEP-11,09-SEP-11,Kry,,en,70.24.11.233,carol.l.r@bell.net,13190810,000000119775900,1,1,Do not keep referring me from one dept to another.  I was on the phone for 55 minutes and NOTHING got resolved.,1
248974,10-SEP-11,10-SEP-11,Martina,,en,174.93.46.23,babyrey222@bell.net,13190046,000000119780056,3,4,,4
248975,10-SEP-11,09-SEP-11,Patrick,,en,184.146.72.131,s.culp@sympatico.ca,13199040,000000119766133,3,3,remotely take on my computer to see the problem and work with it...........,3
248976,10-SEP-11,09-SEP-11,Larissa,,en,70.27.97.207,outlawtigger@sympatico.ca,13197676,000000119763068,5,4,its all good,5
248977,10-SEP-11,09-SEP-11,Selene,,en,184.148.178.72,patrik@sympatico.ca,13197832,000000119767579,4,4,"You could agree to change the information on my account without having to contact my son, whose name is on the account. I find it frustrating that I'm the one who has been paying for this service for all these years, but because the account is in his name, I can't even update the telephone number on the account, which by the day, does not exist anymore.",4
248978,10-SEP-11,08-SEP-11,Ahmed,,fr,67.68.134.194,albanbazin@bell.net,13175676,000000119749446,5,4,Crée un forfait pour les 4 services de Bell.  Télévision - Cellulaire - Internet et aussi Le téléphone de maison.  A cause des montant des fctures,3
248979,12-SEP-11,10-SEP-11,Jose,,en,174.91.2.16,redram@sympatico.ca,13207944,000000119792706,5,5,,5
248980,12-SEP-11,10-SEP-11,Masood,,en,70.49.106.191,roger.leger@sympatico.ca,13208154,000000119783223,5,5,,4
248981,12-SEP-11,09-SEP-11,Samantha,,en,69.159.86.172,8chestnut@sympatico.ca,13188946,000000119769330,4,2,Actually just had to plug in a cord and all was fixed-- perhaps my fault,4
248982,12-SEP-11,11-SEP-11,Meriem,,fr,67.68.185.190,boivin60@sympatico.ca,13210730,000000119802415,5,1,il n a rien réglé mais il m a envoyé un technicien a la maison,5
248983,12-SEP-11,26-AUG-11,Samia,,fr,70.52.98.78,inspection-ab@bell.net,13026995,000000119446965,3,4,donner plus de pouvoir aux conseillers  ,4
248984,12-SEP-11,11-SEP-11,Sabrine,,fr,70.24.235.233,yves.vigneault@sympatico.ca,13217606,000000119797010,5,5,,5
248985,12-SEP-11,11-SEP-11,Ravi,,en,216.172.37.133,jlangston@sympatico.ca,13213282,000000119800723,3,,Part was suppose to arrive today and it didn't,3
248986,12-SEP-11,05-SEP-11,Sinu,,en,174.89.178.208,cccl_rbairos@sympatico.ca,13134760,000000119667654,5,5,,5
248987,12-SEP-11,11-SEP-11,Jack,,en,184.148.187.150,sherrykondracki@sympatico.ca,13216620,000000119797112,3,3,Inspite of the fact that I worked for Bell for 35 years and am used to talking with people with numerous different accents I had real difficulty understanding the agent. He speaks too quickly even when I asked him to slow down several times!,3
248988,12-SEP-11,11-SEP-11,Mokhtar,,fr,174.89.77.57,renee.tousignant@sympatico.ca,13215948,000000119806936,4,4,,4
248989,12-SEP-11,10-SEP-11,Alpha,,en,174.91.157.43,camachi@sympatico.ca,13202518,000000119786358,3,,This was my 4th time calling about the same issue.  I believe that the issue should have been resolved the first time to avoid the fustration & inconvenience of me having to call more than once.,3
248990,12-SEP-11,09-SEP-11,Ines,,fr,69.70.118.90,nickybar@sympatico.ca,13197442,000000119772080,3,3,le temps d'attente assez long et les questions qui s'adresse souvent à des personnes ne connaissant pas grand chose les choses de base normalement ont toujours été faites dont éteint ton modem rallume le change de prise etc...,3
248991,12-SEP-11,11-SEP-11,Med ali,,fr,65.94.177.89,s.estimateur@sympatico.ca,13216272,000000119803677,2,1,ma boite dereception ne fonctionne toujour pas ,1
248992,12-SEP-11,11-SEP-11,Maileen,,en,76.69.12.118,karppe@sympatico.ca,13213638,000000119799172,5,5,It was great,5
248993,12-SEP-11,11-SEP-11,Ilona,,fr,69.159.160.66,jean781@sympatico.ca,13213114,000000119799781,5,5,"Continuez à nous donner des personnes très patientes, très polies et en même temps très compétentes.",5
248994,12-SEP-11,11-SEP-11,Stephen,,en,70.53.225.200,lmaislin@sympatico.ca,13214112,000000119796711,3,1,STOP USING OUT SOURCING FOR TECH TELEPHONE SUPPORT - ,2
248995,12-SEP-11,10-MAY-11,Vijayashanti,,en,76.69.66.73,julie.israel031@sympatico.ca,11993133,000000117041255,3,4,"Your monthly billing is quite outrageous,
thinking of switching to another carrier.",3
248996,12-SEP-11,11-SEP-11,Prem,,en,70.24.24.86,J.Thrush@bell.net,13209870,000000119807784,3,1,"Still have the same problem.  When I want to get to the site to get my E-mail thru Bell Mail once logged into the site I get a security alert warning.  Never before.  Maybe because I upgraded the Internet Explorer and went onto Firefox and Java but they aren't the default browser, but the Explorer is.  xp.  Now I don't get my E-Mail messages from the computer to go onto the cell phone.  Hoping this program might have been erase when my brother or his assistant clean out the computer and when I had to put myself back onto Bell Security.  Will phone Rogers today.",4
248997,12-SEP-11,11-SEP-11,Marco,,en,64.231.113.13,mbondy@sympatico.ca,13214618,000000119799426,5,3,"The music that is played while you're ""on hold"" needn't be so loud.
",3
248998,12-SEP-11,11-SEP-11,Umesh,,en,65.93.58.37,kentbrow@sympatico.ca,13213684,000000119807110,5,5,,3
248999,12-SEP-11,09-SEP-11,Omar,,en,184.147.36.243,donald.blair@sympatico.ca,13192100,000000119757380,4,4,,5
249471,10-SEP-11,07-SEP-11,Emely,,en,65.95.136.35,nassau01@bell.net,13170576,000000119704373,4,4,"Feed your service reps refreshments when they have to serve handicapped computer illiterates like myself for two or three hours non-stop at a time.
Yours - john-douglas phippen of nassau01@bell.net",5
249472,11-SEP-11,08-SEP-11,Andrea,,en,70.24.25.167,iarrusso@sympatico.ca,13180448,000000119737244,5,5,nothing,5
249473,11-SEP-11,09-SEP-11,Amir,,fr,69.156.65.93,dplourde78@sympatico.ca,13192198,000000119779041,4,4,,5
249474,11-SEP-11,09-SEP-11,Mohamed,,fr,174.92.171.29,monique.leblanc@bell.net,13197082,000000119757248,4,4,,4
249475,11-SEP-11,09-SEP-11,Sam,,en,65.94.100.196,quin.t@sympatico.ca,13198258,000000119756582,5,5,,5
249476,11-SEP-11,25-AUG-11,Sebastian,,en,65.92.95.194,trytaylor@sympatico.ca,13022651,000000119435304,4,5,,4
249477,11-SEP-11,10-SEP-11,Mauricio,,en,70.52.154.146,dcroft59@sympatico.ca,13203280,000000119795797,5,5,,4
249478,12-SEP-11,11-SEP-11,Tania,,en,69.156.177.230,mr-mrssousa@sympatico.ca,13215018,000000119802733,4,4,,5
249479,12-SEP-11,11-SEP-11,Hela,,fr,70.30.196.164,louisarseneault@sympatico.ca,13214168,000000119798545,3,3,"Dimanche était le 4e appel pour confirmer un changement de modem, pour un modem sans-fil avec installateur. Le demande avait été effectuée le 29 août, après un laborieux appel de plus de 30 minutes. Ensuite aucun technicien ses présenté le mardi 6 septembre. Lorsque j'ai appelé ou m'a dit que le dossier avait été annulé par moi ??? On me donne un nouveau rendez-vous pour samedi le 10. Le 9 je recois par messager un nouveau modem. Lorsque j'appel Bell pour avoir de l'information, aucune trace du rendez-vous du 10 septembre, aucune trace de l'appel du 29 aout, je doit exiger de parler a un supérieur et exiger qu'un technicien vienne chez moi. On me donne un nouveau rendez-vous pour dimanche matin. Ayant eu aucune visite du technicien à 11:00 dimanche, je rappel Bell pour me faire dire qu'il allait passer dans la journée et non en matinée comme convenue. J'ai du menacer de quitter pour que l'on me transfert 
 quelqu'un qui a pu confirmer qu'un technincien sera la sous peu. 

Une expérience pénible avec un gout très amer",1
249480,12-SEP-11,03-SEP-11,Elvis Francisco,,en,69.158.84.9,contenta@bell.net,13118477,000000119641584,5,4,"Nothing, based on small e.mail issue where I had problems transmission,was ret'd unable to deliver.Elvis was very 
patient,understanding helped me find info.based on finally transmitting e.mail on sept.3/2011.His knowledge appears to be great asset in his job with bell/interaction with me first class.thankyou great service I rec'd.",5
249481,12-SEP-11,09-SEP-11,Eduardo,,en,70.50.113.198,mandlshephaven@bell.net,13196194,000000119779746,5,4,,5
249482,12-SEP-11,02-SEP-11,Doucoure,,fr,174.92.169.192,skip777@sympatico.ca,13106911,000000119602010,1,4,La politesse n'est pas de mise chez tout vos employes. J'etais tres decu du service que j'ai recu. J'ai pense changer de fournisseur mais je me suis ravisee car un employe ne vous represente pas ds sa totalite. ,3
249483,12-SEP-11,11-SEP-11,Jay,,en,70.54.14.75,kvujac507@bell.net,13213820,000000119798128,5,4,,5
249484,12-SEP-11,11-SEP-11,Wassim,,fr,65.94.167.173,denis.cornay@bell.net,13211600,000000119799028,4,4,,5
249485,12-SEP-11,05-SEP-11,Tyler,,en,74.14.116.124,henry.susan@sympatico.ca,13137176,000000119668458,4,4,,4
249486,12-SEP-11,11-SEP-11,Patrick,,fr,70.55.123.77,gervaise.simard@sympatico.ca,13212418,000000119806959,4,4,,4
249487,12-SEP-11,11-SEP-11,Ronald,,en,74.15.100.140,faith.chartrand@sympatico.ca,13212088,000000119805624,5,5,Not one thing.,5
249488,12-SEP-11,05-SEP-11,Giovanni,,en,65.93.56.63,theodore6@sympatico.ca,13143002,000000119667548,5,4,,5
249489,12-SEP-11,11-SEP-11,Arun,,en,184.144.130.125,mlricher@sympatico.ca,13214944,000000119802610,4,4,,5
249490,12-SEP-11,11-SEP-11,Madhu,,en,64.231.89.165,authier@sympatico.ca,13210430,000000119807041,5,5,,5
249491,12-SEP-11,11-SEP-11,Gautham,,en,69.158.2.160,lhadbavny@bell.net,13214014,000000119796840,5,5,I can't think of anything. Your representative coached me through the steps to correct my problem in a pleasant and efficent manner.,5
249492,12-SEP-11,08-SEP-11,Orlando,,en,74.14.24.157,h.sonwil@bell.net,13180038,000000119744908,5,5,,5
249493,12-SEP-11,09-SEP-11,Jessica,,en,69.157.100.72,kelliott61@bell.net,13195154,000000119756583,1,1,"you have sent every message to me in french. I've called numerous times to get this corrected. I have sent all my contact of my new address and they have all recieved it in french. Let me make it very very clear I DO NOT SPEAK FRENCH NOR DO MY CONTACTS. I EXPECT this problem to be corrected immediately. I want to write, send and receive mail in ENGLISH ONLY. I will have no hesitation in changing my email server back to Cogeco if this continues. I will cancel ALL the bundle service from Bell if this is not corrected immediatly.i,am very tired of fighting with bell to get everything in english, i,am a paying customer and if this is not done ASAP cancel my bell service please, how could they do this to paying customers after calling us almost every day to come back to them and this is what we get nothing but problem unreal and i think with all the problems we had they should take care of the invoice for us till everything is corrected , been through enough problem with bell enough is enough",1
249494,12-SEP-11,11-SEP-11,Mariela,,en,184.148.136.230,doughubbard@bell.net,13211820,000000119799294,5,5,have the installer attend my house and install phone filters with out me asking for them first,3
249495,12-SEP-11,09-SEP-11,Nas,,en,70.27.195.188,cathywilson1@sympatico.ca,13190920,000000119760310,2,1,Someone from Bell was supposed to come today (Monday 12 Sept)between 5:00 and 9:00 to install my new modem.  It is now 9:40 and no one has come or called to say they were not coming.  I would like a call Tuesday morning at work to rectify this situation. (613 -993-6378),2
249496,12-SEP-11,10-SEP-11,Shawn,,fr,174.94.120.237,michelerochcastro@sympatico.ca,13206786,000000119793680,3,2,,1
249497,12-SEP-11,10-SEP-11,Walid,,fr,174.94.120.237,michelerochcastro@sympatico.ca,13206788,000000119794437,5,5,,5
249498,12-SEP-11,11-SEP-11,Mehdi,,fr,67.71.71.167,hp.yougi@sympatico.ca,13212782,000000119806356,4,2,,3
249499,12-SEP-11,11-SEP-11,Edwin,,en,76.64.132.96,rick2_booth@sympatico.ca,13216022,000000119805314,1,1,"I'm a telecommunications professional.  Instead of humouring me and considering what I suggested she choise to do her normal stick.  I told her where the problem was yet she was determined to send someone to see me.

This past weekend the DSL has been down 3 days and all of the 905-847-XXXX seems affected by you message.

Yesterdayday the 1st guy was smart and quickly grasped the problem.  The 2nd guy didn't know his head from a hole in the wall, not even that you had an advice messgae on the phone number and he didn't call me as he suggested.  Oh by the way, the system did come up afterwards so I expect your guys don't know where to look.",2
249500,12-SEP-11,08-SEP-11,Bernard,,en,65.93.46.134,mikecook7@sympatico.ca,13184166,000000119743104,1,1,"I was on hold, on and off, for over an hour.",1
249918,12-SEP-11,11-SEP-11,Arun,,en,70.24.24.86,J.Thrush@bell.net,13209868,000000119797040,4,4,,5
249919,12-SEP-11,06-SEP-11,Mohamed Sabry,,fr,64.228.84.121,mroy_1@sympatico.ca,13154928,000000119682655,1,1,"Premièrement, le commis avec qui j'ai parlé avait de la difficulté à comprendre ce que je lui disait.  Il n'a rien fait et m'a tenu en ligne pendant plus de 35 minutes.
Il avait l'ai totalement incompétent.
Il a voulu transféré l'appel mais l'appel a coupé alors j'ai du retéléphoner.",1
249920,12-SEP-11,11-SEP-11,Mohamed,,fr,142.83.138.8,diane.boutin4@sympatico.ca,13211694,000000119797505,4,4,J'aimerais beaucoup avoir le service à domicile pour l'installation du MODEM de remplacement. VIDEOTRON offre ce service.,4
249921,12-SEP-11,11-SEP-11,Asly,,en,65.93.164.167,devongalway@bell.net,13211666,000000119798500,4,4,"It would have been nice if I did not have to phone in about the issue.  Since the issue resulted from attempts to troubleshoot a previous issue, ensuring that the account settings were returned to normal seems like it should be a normal step in the closure of the incident.",3
249922,12-SEP-11,11-SEP-11,Mario,,en,74.198.9.231,savji@sympatico.ca,13216420,000000119803275,5,5,Understanding,5
249923,12-SEP-11,09-SEP-11,Priya,,en,174.89.109.2,dfradette@bell.net,13191906,000000119768502,4,5,"my issue was eventually resolved however, it took a second person to get back to me sometime later as the first person I was dealing with was unable to fix the internet. Seems it was only becuase she had given me the incorrect password thus taking it longer to have my internet up and running than it should have taken. Other than that I was happy.",4
249924,12-SEP-11,11-SEP-11,Naveed,,en,70.31.19.169,marvin.cohen@sympatico.ca,13214538,000000119798991,5,5,,5
249925,12-SEP-11,11-SEP-11,Faqria,,en,65.92.146.71,kdd1@bell.net,13213664,000000119796830,5,5,,5
249926,12-SEP-11,07-SEP-11,Claudia,,en,174.88.216.203,angiekk@sympatico.ca,13161246,000000119727622,5,5,"Initially there was come misunderstanding on Claudia's part as to what the problem was (she was referring to notes on file from my previous call made 2 1/2 hours earlier). 
Once Claudia clearly understood the issue, she did a quick test, accurately determined the problem (modem not functioning) and took the steps necessary to resolve the problem (send me a new modem). 
I received a new modem and was back online (no more withdrawal) in less than 48 hours. 
Although I was somewhat disappointed that my earlier call (6 pm) did not resolve the problem, I am extremely pleased with this most recent experience. Overall I am very happy with my 10 year experience with Bell internet.",5
249927,12-SEP-11,11-SEP-11,Emmanuel,,en,206.47.249.247,jackie.jake@sympatico.ca,13212936,000000119802949,4,4,"nothing, everything was great",5
249928,12-SEP-11,11-SEP-11,Rim,,fr,65.92.31.175,j.marcel@sympatico.ca,13212910,000000119799900,1,2,savoir ce que l'on fait et ne pas garder les clients en attente plus que 1 heure!!,2
249929,12-SEP-11,11-SEP-11,Karla,,en,76.64.148.192,rlcarrick@sympatico.ca,13216046,000000119799071,5,5,"I am hard pressed to suggest anything that could have been done better.  Carla was the epitome of customer service.  Pleasant, helpful, knowledgable, polite, didn't make me feel a nuisance....terrific representative for you.",5
249930,12-SEP-11,08-SEP-11,Nas,,en,70.27.176.99,david.mccauley@sympatico.ca,13178078,000000119730805,2,2,My usage fee that you are charging do not download anything or go on you-tube at all and still usage fee is being charaged.,2
249931,12-SEP-11,11-SEP-11,Hela,,fr,174.88.85.57,g.ouellette@sympatico.ca,13212308,000000119797985,5,5,Rien,5
249932,12-SEP-11,09-SEP-11,Kaitlyn,,en,174.94.66.199,byrnejs@sympatico.ca,13190666,000000119759715,5,5,,4
249933,12-SEP-11,09-SEP-11,Kaitlyn,,en,174.94.66.199,byrnejs@sympatico.ca,13190668,000000119760094,5,5,,4
249934,12-SEP-11,11-SEP-11,Sam,,fr,70.26.208.200,giguere9793@bell.net,13212446,000000119806908,5,4,Je ne vois rien d'autre,5
249935,12-SEP-11,11-SEP-11,Nizar,,fr,67.68.122.64,yvon_provencher@sympatico.ca,13217618,000000119798522,5,5," Ce n'est pas une critique, seulement l'attente pour parler à Mr,Nizar qui fut un peu long soit 12 minutes.",5
249936,12-SEP-11,08-SEP-11,Bedre,,en,74.14.159.231,peter.fisher@sympatico.ca,13185434,000000119737375,4,4,,4
249937,12-SEP-11,08-SEP-11,Kumar,,en,74.12.233.96,actwrite@sympatico.ca,13160704,000000119728585,4,4,Make the Bell services more reliable,4
249938,12-SEP-11,03-SEP-11,Susy,,en,70.55.212.205,pat208@sympatico.ca,13123207,000000119633004,5,4,,4
249939,12-SEP-11,10-SEP-11,Sarra,,fr,76.64.27.146,maritesalas@sympatico.ca,13206462,000000119786691,5,5,,5
249940,12-SEP-11,10-SEP-11,Jermelyne,,en,70.29.31.162,moira.moss@bell.net,13206952,000000119783782,1,1,"On Jult 25/11 a new contract was confirmed( 7763643) at $33.90 by agentyw035-Ousamane but from myJuly4 bill until my Sept 4 bill you have    Charged  &48.90.  In spite of my calling 2 or 3 times, you still bill me $48.90.  I am fed up with all the mistakes and if this is not finally corrected I will change to Rogers. Please explain !


rged$48.90 in spite of my calling 2or 3times to have it corrected,you still bill me $48.90.  I am fed up with all your mistakes!",1
249941,12-SEP-11,11-SEP-11,Fodie,,fr,69.156.60.181,sergioetandree@sympatico.ca,13216538,000000119798826,4,4,trop long attendre 72 heures pour pouvoir avoir mes couriels,5
249942,12-SEP-11,08-SEP-11,Salvador,,en,64.228.91.251,barbara.bunting072@sympatico.ca,13176350,000000119732968,4,,"very hard to answer your survey.   I had two problems my  internet and phone
were both out starting from Monday of the long week end.   In total I spoke to
3 technicians who were all very polite.
the phone technician came on Wednesday  and fixed my phone and told me the internet would probably be up and running later that day. On Thursday I 
phoned re the internet as it was not
working a technician phoned me on Friday
to say he had fixed the problem amd my
internet would be working later in the 
day.   Apparently it ""didn't creat an immediate frame ticket"". Still no internet Fri, Sat and Sun.  I wasn't 
aware that my telephone had gone out 
again, I assume on Friday, until a 
family member couldn't contact me and
drove out to see what the problem was.
Phoned the Bell Sun night from a cell 
phone and at 10 am this morning both
internet and phone were working.   I 
didn't have a problem with the technicians they were all polite but it
took far too long to have the problem
resolved.  However, I am happy to have
both phone and internet working now.
 ",
249943,10-SEP-11,08-SEP-11,Diaraye,,fr,24.54.2.73,sergecampeau1@sympatico.ca,13186892,000000119730103,1,1,,1
249944,11-SEP-11,06-SEP-11,Ridha,,fr,69.156.16.235,e.lavoie@bell.net,13148394,000000119693718,3,2,m'avertir que ma ligne supporte pas plus que 4 ,
249945,11-SEP-11,10-SEP-11,Philip,,en,184.144.134.243,mcleveille@sympatico.ca,13206654,000000119781569,5,4,,5
249946,11-SEP-11,10-SEP-11,Neha,,en,174.95.205.226,rmforhan@sympatico.ca,13208056,000000119794938,3,,don't think the technian understood my problem!!!,3
249947,11-SEP-11,10-SEP-11,Elvis Francisco,,en,174.95.193.144,casrin@sympatico.ca,13202612,000000119794167,5,5,Nothing.,5
250423,12-SEP-11,06-SEP-11,David,,en,67.71.108.52,jean.maloney@sympatico.ca,13150992,000000119690225,3,1,You could of sent me the correct type of accessory I requested. I definitely did not receive what I asked for. Your representatives should be better informed & more knowledgeable on your products & their functions.,1
250424,10-SEP-11,09-SEP-11,Achref,,fr,70.30.230.132,rosaire.morissette@sympatico.ca,13198902,000000119772790,4,4,rien,5
250425,10-SEP-11,06-SEP-11,Jason,,en,69.158.89.197,r.marttila@sympatico.ca,13156438,000000119699007,4,4,Give a callback option to eliminate long waits.,4
250426,10-SEP-11,09-SEP-11,Felix,,en,69.158.83.10,trevor.white@sympatico.ca,13200436,000000119761312,5,5,I am happy to have heard a help line person that could speak English for a change,5
250427,10-SEP-11,07-SEP-11,Elizabeth,,en,74.198.9.106,djyoung1@sympatico.ca,13163988,000000119710421,3,1,"Firstly I don't believe 30 days is required to terminate an internet account.  Frankly I and many others see it as a cash grab, holding onto a client for another 30 days for a service they no longer require.  It didn't take you 30 days to sign me up and activate my account and I'm quite certain that if you wanted to shut someone's account down, because they were not paying bills, Bell could expedite that procedure within a day quite easily.

I see you've also neglected to ask for my opinion on service rendered when I first asked for it in August (Ref. 119238890)  where I was told that the package for the modem return would be received within three days.  I have yet to receive it.  A family member also had the same issue with Bell.  

Bell like others only seems to be interested in the client when the client is leaving.  Bell is the second company that has asked me how they could offer a better deal when I was terminating service.  It strikes me that in these very troublesome times that communications companies should be sharpening their pencils a little finer at the outset instead of relying on a docile population and warm and fuzzy marketing which doesn't pan out to the pocket book. 

Finally, particularly owing to this 30 day nonsense,  I will shortly be terminating both my land line and cell phone accounts once I've made arrangements.

Your phone people are great, it's management and overly paid CEOs that are the problem.  You folks are in for some up and coming rocky quarterly reports.
Sincerely 
David J. Young",1
250428,10-SEP-11,09-SEP-11,Claudia,,en,70.27.64.179,david.pool@sympatico.ca,13191732,000000119759127,5,5,,5
250429,10-SEP-11,09-SEP-11,Melissa,,fr,70.29.12.40,reinhard.zeller@sympatico.ca,13198548,000000119767183,5,3,"Pas grand chose, la personne a ete courtoise et ne m'a pas fais passer par des diagnostiques stupides.

Avoir une personne qui vous explique ce qui ne marche pas et vous envoie un nouveau modem sans vous faire debrancher rebrancher quatre fois le modem? Un miracle dans le monde d'aujourd'hui. Merci beacoups

Le probleme n'est pas resolu mais on attend le nouveau modem :)",4
250430,10-SEP-11,09-SEP-11,Matthew,,en,64.228.146.45,bwright777@bell.net,13190664,000000119774446,5,5,,5
250431,10-SEP-11,09-SEP-11,John,,en,70.29.13.95,mcnairfamily@sympatico.ca,13196602,000000119779559,5,5,,5
250432,10-SEP-11,05-SEP-11,Aquiles,,en,184.146.122.248,rcote22@bell.net,13141470,000000119666194,3,4,"I was told the part would be delivered within 24 hours. It took over 72 hours and I needed to call again to followup, wasting almost 30 minutes of my time on hold. It seems the person on the other end (for the follow up call) had a lot of trouble looking up my information (despite the fact that I provided the ticket reference number). ",3
250433,10-SEP-11,09-SEP-11,Timothy,,en,70.31.122.56,fboyd@sympatico.ca,13192664,000000119779739,3,4,,4
250434,10-SEP-11,08-SEP-11,Fatma Sawcen,,fr,69.156.218.75,jacques.rom@sympatico.ca,13180728,000000119735831,5,5,,5
250435,10-SEP-11,08-SEP-11,Med amir,,fr,76.69.229.181,hugo.corbeil007@sympatico.ca,13180388,000000119753225,3,2,Réfère a soutien mobile,3
250436,10-SEP-11,09-SEP-11,Prue,,en,69.158.83.201,marilyn.teague@sympatico.ca,13196358,000000119768388,4,4,,5
250437,10-SEP-11,08-SEP-11,Khalil,,fr,184.151.127.151,danny_luisa@sympatico.ca,13177980,000000119752278,,1,Bien saisir ce que le client demande,1
250438,10-SEP-11,09-SEP-11,David,,en,70.53.31.198,bbaker@bell.net,13176402,000000119755323,2,1,,3
250439,10-SEP-11,08-SEP-11,Alex,,en,65.95.49.76,dlcotter@sympatico.ca,13178464,000000119744496,5,5,,5
250440,10-SEP-11,09-SEP-11,Claudia,,en,174.95.153.193,qginnis@bell.net,13198242,000000119763354,4,4,"Provide correct information in the ""Sent"" folder after an attempt to send an e-mail. The ""Sent: folder showed the message has been sent , but it later transpired that  the  message had not been received by the addressee.
This Caused considerable loss of time & confusion",2
250441,10-SEP-11,08-SEP-11,Ibrahim,,fr,174.88.164.102,jean.marcotte01@sympatico.ca,13180976,000000119754446,2,1,Vous avez déposé devant ma porte un nouveau Router Sagemcom le jeudi 8 septembre 2011 sans m'en avertir au préalable. J'ai tenté de faire l'installation sans succès et c'est alors que nous avons contacté votre service à la clientèle M.Ibrahim. Il nous a dit que quelqu'un d'autre entrera en communication avec nous dans les 48 heures chose qui n'a pas été faite. J'ai donc réinstallé mon autre router et ne sais toujours pas quoi faire avec celui reçu le 8 septembre.,4
250442,10-SEP-11,09-SEP-11,Hakim,,fr,184.146.254.242,n_nelson@sympatico.ca,13197272,000000119756635,5,5,je demandais le prix que je vais payer pour les mois avenir pour comparer avec l'offre fait par videotron,4
250443,10-SEP-11,09-SEP-11,Nouha,,fr,69.159.94.100,pierre.thomas2@sympatico.ca,13198052,000000119762751,1,1,"Je crois que la conseillère aurait dû s'assurer que le problême avait été réglé car en vérifiant, la ligne s'est coupée et elle croyait que je l'avais fait volontairement, ce qui n'était pas le cas.
Le lendemain, le samedi, la même chose est arrivée avec Yves (6019125 )et il a trouvé la raison pourquoi  la ligne se coupait, en faisant la vérification pour savoir si les modifications avaient réglé le problême.
Il a apporté des corrections appropriées aux paramètres et il a solutionné le problême. Il s'est avéré être d'une compétence supérieure aux 2 autres quoique je crois qu'ils sont probablement compétents eux aussi.",4
250444,10-SEP-11,09-SEP-11,Mohammed,,en,74.14.150.22,bkblue@sympatico.ca,13190352,000000119777573,5,5,it would be nice if you could talk to someone that you could understand better,5
250445,10-SEP-11,09-SEP-11,Philo,,en,65.92.153.54,ntadese@sympatico.ca,13197568,000000119762937,4,4,,5
250446,10-SEP-11,09-SEP-11,Felix,,en,70.50.186.103,bdaye@bell.net,13190136,000000119777147,5,5,,5
250447,10-SEP-11,09-SEP-11,Achref Badii,,fr,184.148.234.224,mourad.bouteraa@sympatico.ca,13197128,000000119777003,5,5,,5
250448,10-SEP-11,09-SEP-11,Mohamed,,fr,184.148.234.224,mourad.bouteraa@sympatico.ca,13197130,000000119778591,5,5,,5
250449,10-SEP-11,09-SEP-11,Helmi,,fr,65.94.170.17,therese.leger@sympatico.ca,13200242,000000119779722,1,1,plus de compétence de la part des agents,5
249000,12-SEP-11,11-SEP-11,Mohan,,en,50.101.220.238,shirley.cox@sympatico.ca,13216628,000000119797192,5,5,"Explained why in this circumstance you needed my password when I thought we should never ever give it out. I was am still am nervous that their will be hacking on my computer.
",5
249001,12-SEP-11,11-SEP-11,Hector,,en,67.70.2.119,kelly_9@sympatico.ca,13213672,000000119807327,1,2,He spent more time asking me to wait than helping me.  It was evident that he did not know what to do and kept coming back to me with what felt like random options.,1
249002,12-SEP-11,11-SEP-11,Haley,,en,64.231.84.85,ramboerd@sympatico.ca,13215810,000000119803725,3,3,"Every year I have to phone to get promotion credits off my phone & internet service which I think stinks. 
I have always been a Bell customer & feel you do not appreciate my business in a serious manner. I bet if I call and tell you I have found another provider you would be ready to offer more savings then! Perhaps it's time for me to start checking around.",3
249003,12-SEP-11,05-SEP-11,Michael,,en,70.26.45.200,rdmailloux@sympatico.ca,13141476,000000119657391,3,4,"After my initial call I was told I would be getting a new modem in 3 to 5 business days. When I said this was not acceptable and that I wanted my modem replaced the next day I was transferred to the ""Business Office"" whereupon I had to go through the procedure of waiting to speak to an agent for over 15 minutes. I feel I should have been transferred directly to an agent as I had already had been on the phone with the previous agent for over an hour!!!!",3
249004,12-SEP-11,10-SEP-11,Danilo,,en,184.146.145.21,anthonyhoughton@bell.net,13201866,000000119792647,5,4,,4
249005,13-SEP-11,12-SEP-11,Greg,,en,174.95.193.156,fwilliamschultz@sympatico.ca,13222718,000000119829109,2,1,"I'm facing an overdue bill I had never received. The bill was $165.75 at 1440, talking to ""Hungyo""(sp)(?) X97886 and Trisha EX6551 she had finally, with a lot of reluctance and ""why"" questions, agreed to my request to speak to the SVR Dell MZMSPA. Ms. Dell agreed to look into the matter of incorrect billing. BMO at the Bramalea Center was unable to accept my payment since all I had was a collection notice from the Credit and collection department. I had asked and was issued MO for an amount of $165.75. After return to my house I had immediately call the Bell Collection dept. and talking to ""Mario""(sp.)(?)BX85473. I was told the amount is now $240.73 another $74.98 above the sum I was told I owed the same day only 2 hrs prior this last call...??? ""Mario"" seemed to understand my frustration and forwarded my inquiry to Greg XZ022 from internet billing.(?)
I had told him that all we have is a Bell One bill account, as this was the billing condition given to us by Bell, in order to be able to receive our bundle package. This happened over two years back. Despite of my frustration I was willing to pay the arrear charges and resolve any billing discrepancies after the payment. I had asked if I can, in person, deliver the outstanding amount to any particular Bell Office but the answer was negative.
I don't trust normal post delivery and I don't think I have to pay surcharge for Registered mail for no fault of my own. Last time I used the regular mail to return the Bell Canada modem it took more than a month to resolve the issue. (Viz. recorded calls in between end of April and the 27th of May 2011, agents, Marsha XW722, Cathy XX848, Gladys MZFEC and on the 27th of May 2011 with Angel XX399 ref. # 117 401 423.) I'm also not paying my bills by credit cards. Maybe I can at least pick-up my bill in person and then pay it at the bank. This could be done within matter of a few hours. Yesterday I had lost one full day, due to the Bell Canada internal errors and miscommunication.
I will also have to look into my associated credit reports since any overdue bills are also shown in the  personal file as 30, 60, 90 or more days overdue. Unfortunately accessing those reports is also connected with an additional expense. Until your mistake and after the unjustly issue of your collection letter, I had no late payments on any of my bills.",2
249006,13-SEP-11,12-SEP-11,Salvador,,en,70.29.88.3,tcilurzo@sympatico.ca,13231818,000000119818226,4,,have difficult understanding tech.,4
249007,13-SEP-11,09-SEP-11,Mariem,,fr,70.49.67.77,jimmy.leblond@sympatico.ca,13194432,000000119770060,5,4,Il a fallu que je rappelle une 2e fois puisque le technicien m'avais oublier de me rappeler car il devais me rappeler dans les 30 min apres que l'on ai racrocher.... J'ai rappeler 1H30 plus tard et le 2e technicien a tout arranger sans meme aller voir un autre technicien ce que le premier a fait... je ne suis pas satisfait mais vraiment pas du 1er technicien car jai passer 45 min a attendre pour rien et le 2e technicien a resolut le probleme en seulement 10 min...,3
249008,13-SEP-11,09-SEP-11,Srinivas,,en,70.53.56.73,jack821@sympatico.ca,13193936,000000119769125,4,4,,4
249009,10-SEP-11,09-SEP-11,Mohamed Nidhal,,fr,76.67.179.106,bmurad@sympatico.ca,13190408,000000119771435,1,4,,3
249010,10-SEP-11,09-SEP-11,Nabil,,fr,76.68.199.162,trepas01@sympatico.ca,13200433,000000119779049,4,4,"Tout était bien: le délai pour répondre à mon appel, le temps de réparation, la politesse des intervenants",5
249011,11-SEP-11,25-AUG-11,Jamel,,fr,174.88.191.123,lannecchini@bell.net,13017883,000000119422373,3,2,"ILS M'ONT INFORMES QU'UN TECHNICIEN DE 3EME DEGREE DEVRAIS ME RAPELLER, ET CELA N'A PAS EU LIEU, ON EST DIMANCHE LE 11-09-2011 5H13PM.  LE PROBLEME RESTE TOUJOURS LE MEME JE NE PEUX PAS ENVOYER MES MESSAGE, ET JE NE PEUX EFFACER LE MESSAGE ENVOYER PAR LE TECHNICIEN EN ESSAIT <BONJOUR>, S'IL VOUS PLAIT REGLER CE PROBLEME DANS LES PLUS BREFS DELAIS.  MERCI, POUR VOTRE IMMEDIATE ATTENTION.

",3
249012,11-SEP-11,10-SEP-11,Jamila,,en,184.144.132.162,helene.ducharme1@sympatico.ca,13204566,000000119782081,1,1,The bestthing Jamina did was to transfer me to a nice gentleman who resolved my problem in abpout 5 minutes!!This was the worst tech assistance I got from Bell in 14 years...could not undertand a word she said and she was not pleasant!!  ,1
249013,11-SEP-11,09-SEP-11,Grant,,en,50.101.146.164,just_me09@bell.net,13194932,000000119778292,5,5,On hold  for a  long time ,5
249014,11-SEP-11,09-SEP-11,Anis,,fr,67.68.114.10,jocelyn7@sympatico.ca,13194564,000000119758107,5,5,rien d autre,5
249015,11-SEP-11,10-SEP-11,Camille,,en,69.156.83.149,dcarson@bell.net,13203260,000000119791477,2,1,have tech support that understand what they are talking about and not just reading off a script or putting customers on hold for ten minutes,1
249016,11-SEP-11,06-SEP-11,Sam,,en,69.158.133.9,datoheaven@sympatico.ca,13147526,000000119693436,5,5,,4
249017,11-SEP-11,09-SEP-11,Alvin,,en,67.71.26.73,h.frohw@sympatico.ca,13193406,000000119768167,4,3,simplify billing statement .stop repeating the same billing error.Iseem to need to call almost every time my bll arrives and while I'm at it get rid of Annie and put me directly to a person ,
249018,11-SEP-11,08-SEP-11,Walid,,fr,65.94.11.169,glabrie@sympatico.ca,13179798,000000119742039,5,5,,4
249019,11-SEP-11,29-AUG-11,Ritwik,,en,174.91.65.153,rr033@sympatico.ca,13054543,000000119504816,5,5,none,5
249501,12-SEP-11,09-SEP-11,Rim,,fr,70.29.190.99,a.morissette002@sympatico.ca,13189216,000000119765584,5,5,rien de mirux,5
249502,12-SEP-11,11-SEP-11,Ghorden,,en,174.91.137.144,mughtar.yarow@bell.net,13215070,000000119804800,5,5,keep your word with respect to pricing,4
249503,12-SEP-11,11-SEP-11,Faqria,,en,24.139.26.13,isomaki@sympatico.ca,13212890,000000119797239,4,4,"Person that served me was knowledgeable but had a heavy accent.  
This was the only aspect of the service call that could be improved. ",4
249504,12-SEP-11,08-SEP-11,Allan,,en,76.64.150.182,jandstephm@bell.net,13180814,000000119749815,2,1,Bell customer service is only any good when they are trying to sell you services.  \Other than that they transfer all over the place and have people that cannot speak the english language.  I can't wait till our contract runs out and we can use a different company.,1
249505,12-SEP-11,09-SEP-11,Wissem,,fr,65.93.163.218,jmjojoblum@bell.net,13194534,000000119778193,5,5,,5
249506,12-SEP-11,11-SEP-11,Will,,en,70.53.29.165,wbruens1@sympatico.ca,13217426,000000119802985,4,2,"it still takes a long time to download.
sometimes my mail takes a long to open.
But the technition was very polite he did try to accomadate me.
But the bottom line is that email and downloading takes to long.",3
249507,12-SEP-11,11-SEP-11,Adeline,,en,70.30.137.225,robertbonofiglio@sympatico.ca,13216091,000000119799438,5,5,I can't think of anything.  I didn't even have to wait a long time before someone answered my call.,5
249508,12-SEP-11,09-SEP-11,Salvador,,en,67.68.19.203,ann-emon@sympatico.ca,13189786,000000119768139,5,5,"I really do dislike that I had to be transferred as I reached the wrong dept and had to wait.  It is complicated getting to a real person - however, the person that helped me was wonderful.  Very helpful, professional and nice as I know my computer knowledge is very limited.  It was so nice speaking to someone that didn't seem like I was wasting his time and allowed me the time to express myself because i suspect it was a bit painful for me to get out what my issue was.  Thank you. In regards to recommending bell question 4 I've had a few real bad experiences with calling.",3
249509,12-SEP-11,11-SEP-11,Asiya,,en,174.91.122.20,henshaw5@sympatico.ca,13212718,000000119803467,5,5,,5
249510,12-SEP-11,05-SEP-11,Jack,,en,65.93.149.112,djeff.allen2@sympatico.ca,13135690,000000119662185,4,4,"I talked to three different people on three different occasions and all were very helpful, patient and knew what they were doing.  It's very much appreciated when nothing seems to be working.
Keep up the good work.",4
249511,12-SEP-11,10-SEP-11,Ajay,,en,70.48.170.35,f.herzog@sympatico.ca,13203872,000000119790038,5,5,exelend service,4
249512,12-SEP-11,11-SEP-11,Adnan,,en,67.71.67.233,craig_stewart@sympatico.ca,13211302,000000119800411,5,4,,5
249513,12-SEP-11,11-SEP-11,Armando,,en,69.158.115.210,Jumala@sympatico.ca,13209876,000000119802820,5,4,,5
249514,12-SEP-11,11-SEP-11,Jill,,en,70.30.58.96,pauline.santora@sympatico.ca,13215476,000000119798049,3,1,"After 1.5 hour call I thought we agreed that Sept 13 5-9 Service would come to the house, then Jill transferred me to service who confirmed same thing. I was later shocked to find a message from Jill saying that it was booked for Sept  23rd 5-9 and did I want the Sept 13th date.  I called back as instructed (""I'm here til 5"") hoping to take 3 min to clarify the misunderstanding and it was a ""no you can't speak to her"" and at least 18 min to book for Sept 13th.  In toll it was 2 hours to find out we don't know what the problem is and you have to  leave work early and stay in so we can come ""again"" and try and figure it out.
Better experience - fix the problem on the phone within 20 min and if it requires a service person to come to the home, do it the first time.  Don't send someone that says you can't have a phone, fax machine and computer in the same room.  Jill herself was okay, she did try and help but I guess the problem wasn't something she could fix. The misunderstanding on the appointment was though was poor, but at least she called to try and get it right.  Was it her fault it takes another 20 min to get the appt right?",1
249515,13-SEP-11,12-SEP-11,Ricardo,,en,174.89.170.134,mascarenhas111@sympatico.ca,13227302,000000119816291,3,1,The CSR said he could not resolve the problem then referred it to another dept. who will call me at some point? He could not tell me when. The CSR was trying to be helpful but started making me do procedures that had nothing to do with the problem even after he decided he could not resolve the initial inquiry. Then I receive a follow up email having to do with Internet usage which was like salt in the wound as I was trying to look up our internet usage but your system has bumped us out this week. Was working last week. The follow up email was not appropriate for the call type. I wasted a lot of time for nothing. I cannot log in to our My Bell.ca to view our acct. Cannot reset password...Also had problems with wireless this past week. Lot's of problems considering we pay a lot!,3
249516,13-SEP-11,12-SEP-11,Wajih,,fr,74.14.209.201,hanibastien@bell.net,13223476,000000119820056,5,5,Rien de mieux.,5
249517,13-SEP-11,12-SEP-11,Grace,,en,64.231.151.203,ldmartin@sympatico.ca,13225988,000000119818401,5,4,"Grace was most patient and good-humoured during the call. I have had her before and she gets a gold star!! Thank you, Larry Martin",4
249518,13-SEP-11,23-AUG-11,Tathiana,,en,184.148.113.249,cwdavies@sympatico.ca,13001759,000000119360222,1,1,"Better communication within Bell and better disconnection protocol. 
Took months to stop harassing calls and mail when we decided to cancel our service. Felt like we were being held hostage and the amount of money we had to pay was staggering. 
This was not only our horrifying experience but other family and friends.  SHAME ON YOU!!!!!!!!!!!!! ",1
249519,13-SEP-11,12-SEP-11,Jessica,,en,70.27.75.163,pandit211@sympatico.ca,13228866,000000119816905,5,5,excellent service,5
249520,13-SEP-11,12-SEP-11,Mallika,,en,207.164.87.2,ilyse@bell.net,13223820,000000119810844,5,5,,3
249521,13-SEP-11,09-SEP-11,Rachel,,en,184.145.16.96,aj004@sympatico.ca,13189414,000000119766357,4,4,,4
249522,13-SEP-11,09-SEP-11,Ahmed Khalil,,fr,76.64.147.204,devailly.breizh@sympatico.ca,13191902,000000119760972,3,2,"Me changer le modem tout de suite comme je le demandais. Je suis avec Sympatico depuis près de 15 ans, je reconnais un fil dysfonctionnel ou un modem dysfonctionnel.
 Je suis travailleure autonome, j'ai perdu 4 jours de connexion et un contrat. Merci beaucoup!",2
249523,13-SEP-11,12-SEP-11,Sana,,fr,70.48.17.123,gemma.gervais@sympatico.ca,13222946,000000119820653,4,5,La premiere technicienne manquait d'expérience (en formation j'imagine) et il a fallu beucoup de temps pour résoudre le problème.Le 2e technicien était plus rapide.,4
249524,13-SEP-11,30-AUG-11,Jean,,en,184.148.173.241,rachel.lefebvre7@sympatico.ca,13066907,000000119536996,1,1,,1
249525,13-SEP-11,12-SEP-11,Med ali,,fr,69.156.87.19,claudettenelson@sympatico.ca,13220642,000000119823468,4,4,,4
249948,11-SEP-11,10-SEP-11,Tiwari,,en,174.94.104.90,ermatim@sympatico.ca,13203828,000000119794316,5,5,,5
249949,11-SEP-11,10-SEP-11,Marouen,,fr,69.156.168.47,geocloutier@sympatico.ca,13204214,000000119791083,5,5,tout est parfait,5
249950,11-SEP-11,10-SEP-11,Kevin,,en,69.159.164.72,jefferson.ng@sympatico.ca,13205060,000000119789257,2,1,"Your customer service is the worst.
Waited all day for a technician to install the Internet modem and the connections.  Never showed up and never phoned to reschedule. Everytime I phoned Bell Internet, was told a technician was on his way.  Lies.  Do you think that I should continue my two other services with Bell?",1
249951,11-SEP-11,10-SEP-11,Mehdi,,fr,70.51.202.201,claudettejulien44@sympatico.ca,13202876,000000119785577,5,5,,5
249952,11-SEP-11,10-SEP-11,Krishnan,,en,76.64.73.82,joseph097@sympatico.ca,13205392,000000119794028,5,5,,5
249953,11-SEP-11,10-SEP-11,Tiwari,,en,69.158.86.110,aidandevine@sympatico.ca,13201586,000000119794136,2,1,"considering you're a phone company the connection line was terrible. I mentioned it many times during my call. 
Also I really felt I was talking to someone a long way away (and I mean other side of the planet)
very strong accent and reading a script to me.
Terrible!",1
249954,11-SEP-11,08-SEP-11,Amine,,fr,174.92.181.42,marie-christine7@sympatico.ca,13183474,000000119752084,5,4,Le problème s'est réglé ce soir-là mais a recommencé le lendemain.  C'était finalement un modem plus assez performant pour la fibre optique.,5
249955,11-SEP-11,10-SEP-11,Zishan,,en,184.147.55.30,patrick.k@sympatico.ca,13207500,000000119791836,3,3,have someone that speaks better english,3
249956,11-SEP-11,10-SEP-11,Hassen,,fr,65.93.126.96,j.p.desmarais@sympatico.ca,13204796,000000119782958,3,3,meilleur formation,4
249957,11-SEP-11,31-AUG-11,Nabil,,fr,174.93.239.191,frgermain@sympatico.ca,13076001,000000119571857,2,2,,3
249958,11-SEP-11,10-SEP-11,Ricardo,,en,76.71.32.237,richard.stilwell086@sympatico.ca,13208004,000000119795711,4,4,,4
249959,11-SEP-11,10-SEP-11,Mohamed Ali,,fr,76.69.238.114,Foulem.marie-josee@bell.net,13201302,000000119789764,5,5,,5
249960,11-SEP-11,10-SEP-11,Carlton,,en,65.95.112.219,john_edward@sympatico.ca,13205306,000000119785828,3,3,the service call & diagnosis was fine however the tech arrived today as bell said they would. i have been paying for a service i have been informed by the bell test center as well as the technician i cannot possible receive!!! apparently my network infrastructure is very old & therefore internet speed is less than 1mbps.......and i am paying for 5mbps!!! ,2
249961,11-SEP-11,10-SEP-11,Vamsi,,en,174.93.86.5,chsmully@sympatico.ca,13202818,000000119791220,1,1,i9nformation was not clear to me.,3
249962,13-SEP-11,12-SEP-11,Hugo,,en,174.91.2.246,david.derksen@sympatico.ca,13221206,000000119828385,5,4,the waiting time could have been shorter,5
249963,13-SEP-11,12-SEP-11,Heni,,fr,174.92.232.94,jeanpaulreid@sympatico.ca,13224396,000000119810512,,,"Un courriel de confirmation de Crédit de -50.00 $ et de -20.00 $ devait suivre, suite à mon appel avec votre employé Heny # (X2382). Avant de répondre à votre sondage, SVP. Confirmer par courriel l'exactitude des crédits ci-haut mentionnés. Merci   ",
249964,13-SEP-11,12-SEP-11,Salvador,,en,134.117.107.73,liam_bishop@sympatico.ca,13226132,000000119835325,5,5,"The first time I call the gentleman hung up on me after I told him my situation.  I'm sure it was an accident, but I did have to call, wait again for a bit, and then explain it all over again.  The second gentleman (Salvatore, I think) was great, very understanding, methodical and knowledgeable.",5
249965,13-SEP-11,12-SEP-11,Akrem,,fr,174.94.89.240,margot.bouchard@sympatico.ca,13227048,000000119835669,5,4,,5
249966,13-SEP-11,12-SEP-11,Gerardo,,en,74.12.117.239,bennett.fred@sympatico.ca,13219348,000000119827934,,4,"The representative to whom I spoke on Sept. 12 was very helpful and immediately resolved the problem. HOWEVER, this call only came about because I sent an email to customer service after having previously spoken with two other representatives on two separate occasions who did nothing and said they could do nothing. When I asked to speak to a supervisor I was told that no, I could not. Then I went to the website and noted that the instructions said that if not satisfied with the response from the first person, one could speak to a supervisor. I then sent an email which resulted in the Sept. 12 call which resolved the issue.

The problem came about because of a mistake by Bell's system yet until the last person called I was told that too bad you will just have to pay the additional money and receive a credit later.",1
249967,13-SEP-11,12-SEP-11,Stephane,,en,70.29.115.120,branng@sympatico.ca,13219746,000000119811424,5,5,nothing...if the solution works then everything is spectacular,5
249968,13-SEP-11,12-SEP-11,Bob,,en,70.49.177.131,kwintermute@sympatico.ca,13225740,000000119823366,5,5,,
249969,13-SEP-11,12-SEP-11,Nizar,,en,69.156.31.4,nsalzmann@sympatico.ca,13228640,000000119835802,1,1,Not totally screwed up my system - necessitiating two more cakks to Tech support to resolve the problem this agent created.,3
249970,13-SEP-11,12-SEP-11,Mohammed,,en,70.29.33.136,innword@sympatico.ca,13223866,000000119828309,5,5,Nothing,4
249971,13-SEP-11,12-SEP-11,Rodrigues,,en,174.93.222.228,flabelle27@sympatico.ca,13222566,000000119828522,5,5,None,5
249972,13-SEP-11,12-SEP-11,Jamila,,fr,209.145.196.2,p.coutu@sympatico.ca,13228786,000000119823951,5,5,,5
249973,13-SEP-11,12-SEP-11,Med Ali,,fr,74.12.163.102,a.ds@sympatico.ca,13218090,000000119831806,4,5,"rien de plus, le service etait amicale, et super efficace. merci a med ali.",5
249974,13-SEP-11,12-SEP-11,Walid,,fr,70.51.173.56,a.coderrre@sympatico.ca,13218084,000000119823476,1,1,"J`ai demander de me donner mon mot de passe de courriel et ma demander quel etait le logiciel de communication et je pouvais pas comprendre, Maitenant on ma laisser dans un e,mail que que je conprend, avec 164 nouveau courrier a ouvrir je ne conprend plus.

",1
249975,13-SEP-11,12-SEP-11,Grant,,en,70.31.80.241,geadams@sympatico.ca,13222934,000000119823364,5,5,too many options to get to where you want to go. ,5
249976,13-SEP-11,12-SEP-11,Praveen,,en,174.92.31.107,kasia_oly@sympatico.ca,13225336,000000119829764,4,4,nothing,4
249977,13-SEP-11,12-SEP-11,Philo,,en,142.20.149.77,rcheung000@sympatico.ca,13229698,000000119834637,2,2,I got cut off in the middle of the call. The same person should call me back to finish the issue. Not very happy with my past 2 experiences. Also did not know the name of the representative.,2
249978,10-SEP-11,08-SEP-11,Haythem,,fr,70.55.186.15,celinebrousseau23@bell.net,13177262,000000119732520,5,5,,5
249979,10-SEP-11,08-SEP-11,Christine,,en,74.14.36.249,marle3@sympatico.ca,13183568,000000119732385,4,4,It has taken approximately 45 minutes over 4 phone calls to get the answers I wanted. this last phone call corrected an error made by the previous customer service rep,3
249980,10-SEP-11,08-SEP-11,Tiwari,,en,174.92.220.162,lapetiteferme@sympatico.ca,13182440,000000119746896,3,3,Difficulties with my prinyrr are still happening. It is a BROTHER and your rep did refer me back to them. However......,4
250450,10-SEP-11,09-SEP-11,Mary ruksana,,en,50.101.165.151,henry.craig@sympatico.ca,13193570,000000119768666,5,5,nothing,5
250451,10-SEP-11,09-SEP-11,John,,en,76.67.25.178,gghoward@bell.net,13193092,000000119778705,2,4,have a more experienced technician,3
250452,10-SEP-11,08-SEP-11,Bea,,en,174.92.53.9,nurlinn@sympatico.ca,13185000,000000119732860,5,5,nothing really,5
250453,10-SEP-11,28-AUG-11,Kevan,,fr,184.144.175.226,julie.drapeau@sympatico.ca,13044271,000000119483351,5,5,,5
250454,11-SEP-11,10-SEP-11,Hector,,en,184.147.206.9,jakesmom@sympatico.ca,13204868,000000119795269,5,5,"I souls have checked each computer myself to make sure they were running as one laptop I thought was connected, wasn't. This was no fault of Hector. Hector was great to work with and very patient with me. However this was my 4 th call in a month because of failed connection problems. ",4
250455,12-SEP-11,06-SEP-11,Temsu,,en,67.68.41.228,hamadeh.nureddin@sympatico.ca,13149986,000000119673283,5,4,,4
250456,13-SEP-11,12-SEP-11,Sofien,,fr,76.64.136.24,paulinejacques55@sympatico.ca,13229002,000000119825305,1,1,"avoir un peu plus de patience, ce n'est pas tout le monde qui connait le jargon de l'internet.
ce mr.Soufien était sur le point d'être impoli, et très pressé d'en finir,et il m'a finalement dirigé vers microsoft( eux il me dirigait vers mon serveur) j'ai donc essayé de trouver une solution par moi même, et ça n'a pas réussi.j'ai donc rappelé et on a solutionné le problème en quelques minutes qui malheureusement n'a pas tenu, car un peu plus tard je ne pouvais toujours pas ouvrir mes couriels
je ne sais pas qui forme vos agents, mais ce mr. ne semble pas à sa place.j'en suis pas à un premier appel chez Bell, et j'ai toujours été assez bien servi

merci",2
250457,13-SEP-11,12-SEP-11,Mohamed Amine,,fr,69.156.172.42,nancybeaudet@sympatico.ca,13228332,000000119818314,5,5,"A partir du moment où la requète est bien comprise de part et d'autre, tout va très bien.
Bravo Bell,un très BON service à la clientèle. Je suis entièrement satisfaite à date. Vos représentants sont bien formés, très patients et très polis....",5
250458,13-SEP-11,12-SEP-11,Celina,,en,69.158.137.240,grizzlybear00@sympatico.ca,13223316,000000119818553,5,5,"I wished I had made contact with Celina other times I had phoned for support. I recommend you give her a raise, or bonus as I would have given her a gratuity. A special Thanks to her.",3
250459,13-SEP-11,12-SEP-11,Wajih,,en,70.29.242.76,vbernesi@sympatico.ca,13232496,000000119816409,2,2,"The reason for my call was to inquire the whereabouts of a technician who had not arrived between 8am-12pm as expected. I called BELL to find out what had happened. The representative informed me that the technician did not have the necessary equipment, and would come another day as he had already moved onto another client.
1- Nobody from BELL bothered to call me about this until I called to inquire about the whereabouts of the technician when he did not show up.
2- I took a day off work to be home for the technician. I had to request that my call be escalated. The representative informed me that he could not, and gave me the direct number to the dispatcher so that I could handle it myself. I ultimately called the dispatcher myself, and after informing him again and again that I could not be home later in the week, he finally agreed to have a technician dispatched to me that same afternoon. I strongly believe that BELL should have called me to let me know that the technician was running late. The technician should not have moved onto another client before finishing with his previous client (myself).

- There was a process gap.
- There was a lack of communication.
- I should not have had to call the dispatcher myself in order to ensure that I receive the service I was promised.",4
250460,13-SEP-11,12-SEP-11,Revathi,,en,64.231.168.30,wattpm@sympatico.ca,13232716,000000119826773,1,1,After 1 hour and 15 min. the Active shield could not be recovered. Was promised a call within 4 hours from someone eles. No one has called yet. ,1
250461,13-SEP-11,12-SEP-11,Kaitlyn,,en,65.93.172.142,benco.lavergne@sympatico.ca,13219330,000000119818266,5,3,,4
250462,13-SEP-11,12-SEP-11,Hugo,,en,205.210.170.49,p.welsh@sympatico.ca,13228802,000000119835309,4,4,"I got cut off from the service representative.

I dialed back in and received someone else who (after 20 min) confirmed that it was problems in my area.

After the call I found  I had a msg from the first rep who had contacted me to apologize for getting cut off and was prepared to further assist me.
",4
250463,13-SEP-11,12-SEP-11,Prem,,en,205.210.170.49,p.welsh@sympatico.ca,13228804,000000119835236,4,4,"The operator confirmed after ~20 min that there was a problem in my area.

Perhaps that check could have been done earlier in the call and saved my time.",4
250464,13-SEP-11,12-SEP-11,Makram,,fr,67.68.82.50,pe.ferland@sympatico.ca,13229064,000000119826725,1,1,"je ne pouvais ouvrir Internet. Le conseiller après plusieurs recherches avec un autre conseiller ne peux plus rien faire et m'envoi chez Microsoft qui veux me charger 87$ pour me réponsdre. Je me déplace avec ma machine chez mon réparateur, et d`s que la connextion est faite Internet explorer s'ouvre sans aucun problème.
Pas fort le conseiller Makram",1
250465,13-SEP-11,12-SEP-11,Thomas,,en,74.15.24.217,harry.mulder@sympatico.ca,13223500,000000119817744,5,5,Though your rep was very helpful I did find that I was on the phone much longer than I had hope.  So service though good could have been quicker.,5
250466,13-SEP-11,12-SEP-11,Anna marie,,en,76.68.122.160,dale.morren@bell.net,13221006,000000119809723,1,3,"Honetsly, I am sick of calling in and getting a call centre located in some 3rd world country and getting people that barely speak English on the phone.",1
250467,13-SEP-11,05-SEP-11,Marco,,en,70.48.240.181,db.stonge@sympatico.ca,13135450,000000119664015,4,4,,4
250468,13-SEP-11,12-SEP-11,Sabrine,,fr,70.48.109.174,daniellejourdan@bell.net,13221102,000000119816268,5,5,"Tout ce que je vous demanderai à l'avenir, c'est de me dépanner quelle que soit ma panne. Merci, car je ne suis pas très férue em informatique.",4
250469,13-SEP-11,12-SEP-11,Ahmed Khalil,,fr,76.64.26.188,t.richard@sympatico.ca,13231712,000000119810717,2,1,,3
250470,13-SEP-11,12-SEP-11,Zohra,,en,69.157.21.113,beaulieulabelle@sympatico.ca,13219284,000000119827571,5,4,I cannot see any.,5
250471,13-SEP-11,12-SEP-11,Sonia,,fr,76.64.26.188,t.richard@sympatico.ca,13231714,000000119811728,3,3,,3
250472,13-SEP-11,12-SEP-11,Srinivas,,en,38.116.192.97,valerie.garde@sympatico.ca,13232436,000000119824389,3,3,Took much longer than I feel it should have.  Lots of time waiting and wasn't informed I would have to wait.  I have to call back today because I'm sure he gave me some wrong information.,4
250473,13-SEP-11,12-SEP-11,Liezel,,en,70.30.74.144,opcran82@sympatico.ca,13228736,000000119810106,1,1,this person did not understand what i was saying. ,3
249020,11-SEP-11,08-SEP-11,Ajay,,en,69.157.3.226,write2kelly@sympatico.ca,13188624,000000119736072,3,1,Ability to access N wireless in my area,3
249021,11-SEP-11,07-SEP-11,Henry,,en,65.95.212.175,jvscott@sympatico.ca,13167658,000000119718258,5,4,Nothin that I can think of.,5
249022,11-SEP-11,07-SEP-11,Juan,,en,174.92.59.87,grmartinez@bell.net,13165718,000000119723565,1,1,Honesty,1
249023,11-SEP-11,10-SEP-11,Aqeel,,en,70.51.239.224,daniellynch@sympatico.ca,13203122,000000119791556,4,4,Before commenting I'll wait to see if there is a credit forthcoming.,4
249024,11-SEP-11,08-SEP-11,Juan,,en,70.31.17.63,astill@sympatico.ca,13176182,000000119753864,5,5,,5
249025,11-SEP-11,24-AUG-11,Caroline,,en,184.146.110.192,dspags@sympatico.ca,13002607,000000119395661,2,1,"I am always calling in asking bell to fix my internet problem.  I always show the same error message ""Internet Explorer cannot display the webpage"".  No one seems to help me with this problem.",
249026,11-SEP-11,05-SEP-11,Clarisse,,fr,76.64.243.244,ghikar@sympatico.ca,13136744,000000119658619,4,2,M'offrir le produit manquant au lieu que je sois obligé d'aller m'en procurer un dans un magasin d'électronique.(clé USB permettant de faire fonctionner Internet sans fil),3
249027,12-SEP-11,11-SEP-11,Hanen,,fr,65.92.134.152,jean_lagac92@sympatico.ca,13213120,000000119798011,3,4,"Oui, en diminuant le temps d'attente.",4
249028,12-SEP-11,11-SEP-11,Mehdi,,fr,70.24.247.76,jo.bock@sympatico.ca,13213332,000000119807032,5,5,,5
249029,12-SEP-11,09-SEP-11,Omer Ahmed,,en,76.64.163.163,gordon.ball@sympatico.ca,13193236,000000119769837,1,1,"resolve my connection problem sooner, at least when you said you would (within 3 business days)",1
249030,12-SEP-11,11-SEP-11,Alejandro,,en,76.64.151.92,mel.calder@sympatico.ca,13214706,000000119803166,5,4,,4
249031,12-SEP-11,11-SEP-11,Belhassen,,fr,70.29.168.158,claudegagn@sympatico.ca,13211204,000000119804492,5,5,,5
249032,12-SEP-11,08-SEP-11,Bernard,,en,65.93.46.134,mikecook7@sympatico.ca,13184164,000000119748612,1,1,The customer service person seemed unwilling to help with getting the modem here faster and accept the fact that the original late delivery was due to Bell dropping the ball from an earlier service call.,1
249033,12-SEP-11,06-SEP-11,Kim,,en,76.67.100.226,jkatsios@sympatico.ca,13151306,000000119688153,3,2,"I asked for a bundle of Bell phone, internet, and bell TV. I had to talk to several Bell staff who specializec in different areas. There are too many complicatedcharges/credits/rentals/contracts/extras that were mentioned on the phone but they could not be put down on paper so I understood the final cost, and when items expire. Although the indiviuals reps were helpfull, and I agreed to the bundle, I am not comfortable with what I ordered or what I will pay. ",3
249034,12-SEP-11,11-SEP-11,Juan,,en,184.146.158.9,moeida@sympatico.ca,13214970,000000119807060,5,5,,5
249035,12-SEP-11,08-SEP-11,Sofien,,fr,132.210.39.186,laurent067@sympatico.ca,13182478,000000119752222,3,3,Sofien est tres bien mais ne pouvait résoudre mon probleme. le service est revenu le 10 septembre après 5 jours d'absence de service.,2
249036,12-SEP-11,11-SEP-11,Jenett Mae,,en,76.71.95.13,molly001@bell.net,13214976,000000119800684,2,3,keep your call centers in Canada so we can understand the representative without having to say pardon me a 100 times.,2
249037,12-SEP-11,03-SEP-11,Patrick,,fr,174.93.144.31,fcartier001@sympatico.ca,13119441,000000119631457,5,5,,5
249038,12-SEP-11,08-SEP-11,Ericka,,en,70.49.186.77,tersheba@bell.net,13187812,000000119750500,5,5,,4
249039,12-SEP-11,11-SEP-11,Diego,,en,65.92.66.171,heath.cochrane@sympatico.ca,13212696,000000119797253,5,5,,4
249040,12-SEP-11,11-SEP-11,Juan,,en,64.228.72.213,sharronandsuzie@sympatico.ca,13216588,000000119805347,5,5,I was totally satisfied and can't think of any thing that could be different,4
249041,12-SEP-11,08-SEP-11,Silverious,,en,174.89.64.79,lizv@sympatico.ca,13182820,000000119754076,5,4,"Inquiry was resolved to a point.  The 3rd party wireless still didn't work by the end of the call.  However, I was up and running which was more important.",5
249042,12-SEP-11,10-SEP-11,Mario,,en,174.91.139.19,naida.burn@sympatico.ca,13207138,000000119785913,3,2,"My husband and I had a great deal of difficulty understanding Mario - a combination of his accent and our hearing problems.
This was in spite of the fact he spoke more slowly at our request  He was very polite and extremely patient with us.
However, after 2 hours, we called in a young man from next door to talk to Mario but he was not able to help solve our virus(?) problem.
We would strongly suggest if  a caller is not able to understand your Tech Support person, he might be able to call someone who might have a similar accent to the customer who needs help.
I  have requested a change in the past but the tech supporter was never able to do so. We would finally have to give up, thank them for their patience and hang up.

Thank you anyway, N Creeggan ",3
249043,10-SEP-11,01-SEP-11,Umesh,,en,174.88.100.192,stanmech@sympatico.ca,13107211,000000119591734,5,5,,5
249044,10-SEP-11,09-SEP-11,Joseph,,en,184.146.120.106,paul.barker@sympatico.ca,13197844,000000119769535,,,Lost connection to Bell,
249045,10-SEP-11,08-SEP-11,Basho,,en,174.95.116.90,scottnsuenkyle@bell.net,13186826,000000119753509,5,5,,5
249046,11-SEP-11,10-SEP-11,Med Jamel,,fr,174.94.118.12,marguerite931@bell.net,13206402,000000119793769,4,3,Depuis des travaux la semaine derniere a Lasalle si on utilise le telephone l internet s en va Un technicien doit venir auj dimanche entre 12hres et 5hres..esperons que le tout reviendra a la normale..,4
249047,11-SEP-11,10-SEP-11,Justin,,fr,174.92.226.19,GiseleDesmarais@bell.net,13201314,000000119784912,4,5,,5
249048,11-SEP-11,10-SEP-11,Reuben,,en,76.64.213.43,ctius@sympatico.ca,13203012,000000119785048,5,5,,5
249049,11-SEP-11,10-SEP-11,Shirin,,en,184.145.17.178,czornodolskyj@sympatico.ca,13203044,000000119795219,2,1,fix the problem,
249050,11-SEP-11,10-SEP-11,Asir raja,,en,64.231.150.244,JHESEL@bell.net,13201324,000000119781792,4,4,,5
249051,11-SEP-11,10-SEP-11,Asma,,fr,70.53.249.105,lineblain@bell.net,13205970,000000119792173,5,5,"Rien, tout est parfait.
Merci
",5
249052,11-SEP-11,10-SEP-11,Mariem,,fr,74.15.116.100,pierre.lampron@sympatico.ca,13207664,000000119785308,3,3,ne pas enlever le service illimité en augmentant le prix de façon exponentielle et offrir à vos client qui sont avec vous depuis des années un prix égal ou inférieur à ceux des nouveaux abonnés,2
249053,11-SEP-11,04-SEP-11,Travis,,fr,67.68.109.61,mlacombe_4@sympatico.ca,13130349,000000119647913,5,5,Tout était parfait,5
249054,11-SEP-11,10-SEP-11,Jill,,en,174.91.158.154,tonydsmoniz@sympatico.ca,13209250,000000119785803,5,4,,5
249055,11-SEP-11,07-SEP-11,Jean Paul,,fr,67.70.100.100,marc.leg@sympatico.ca,13169214,000000119723032,3,4,Le service et l'installation douteuse,2
249056,11-SEP-11,09-SEP-11,Anne,,en,184.144.18.226,gdryden@bell.net,13192988,000000119779309,5,4,"I got no help till Sunday morning 9:30 a.m.
Do not like talking to India whe some girl answers and can't speek English. Hire Canadains",3
249526,13-SEP-11,12-SEP-11,Sarah,,en,70.27.35.58,rbg93@bell.net,13229674,000000119834264,1,1,"The so called tech expert I was speaking to last evening run a test and said he found a problem at the road and that someone would be by today to check that out between noon and 6pm, I told him that I may not be home and that I had a busy schedule which I must keep, he told me that was okay that service man could check out the problem and that I could call back the next day and let them know if the problem was solved. At 1:41pm I received a call from the repair man and said he would be by in approx. 45 min. and I told him I have to leave shortly and that I am busy and told him what the tech told me about checking out the problem at the road, he told me that it was very unlikely that he would find any problem at the road, so he was blah blah blahing about rescheduling and I told him I was busy.",1
249527,13-SEP-11,08-SEP-11,Aidin,,en,70.49.109.222,jack.coates@sympatico.ca,13180682,000000119749768,5,5,,4
249528,13-SEP-11,11-SEP-11,Gunson,,fr,70.26.202.127,f_bernier@sympatico.ca,13212080,000000119798180,5,5,Tout a été parfait.,5
249529,13-SEP-11,11-SEP-11,Karla,,en,206.130.173.59,bwerner@sympatico.ca,13210860,000000119798432,5,5,,5
249530,13-SEP-11,12-SEP-11,Diddharth,,en,129.100.103.220,mskerr@sympatico.ca,13228154,000000119833857,4,4,make it easier for people to load the Bell Security Advisor on their own. I had to go through the telephone service advisor and it was a bit awkward at times.,3
249531,13-SEP-11,12-SEP-11,Kristel,,en,70.51.222.19,chuckmarilin@bell.net,13220560,000000119821709,4,4,,3
249532,13-SEP-11,06-SEP-11,Shobha,,en,76.64.93.136,bjohnson4@sympatico.ca,13145778,000000119698328,1,1,fix my problem and have a english speaking person ,1
249533,13-SEP-11,12-SEP-11,Rayeesa,,en,70.31.123.238,cramphorns@sympatico.ca,13220838,000000119825489,5,5,"Everything was A-1.Rayeesa did a great job,
Roger Cramphorn",5
249534,13-SEP-11,12-SEP-11,Ahlem,,fr,70.50.164.252,madodesormeaux@sympatico.ca,13226831,000000119815059,5,5,,5
249535,13-SEP-11,12-SEP-11,Anthony Florence,,en,64.231.154.19,tktovell@sympatico.ca,13232130,000000119829075,5,5,nothing,3
249536,13-SEP-11,12-SEP-11,Rayeesa,,en,74.12.216.192,monhay@sympatico.ca,13228028,000000119809170,5,4,,4
249537,13-SEP-11,06-SEP-11,Sam,,en,207.219.201.243,pmc.hml@sympatico.ca,13156254,000000119692351,4,4,"have more Canadian resident technical support answering the phones;not have offshore tech support telling customers there isn't any Canadian based support",3
249538,13-SEP-11,12-SEP-11,Melissa,,en,76.69.13.197,stevemcd63@sympatico.ca,13231468,000000119813772,3,,My call was to resolve a billing problem that was caused by Bell Loyalty.  The department offered savings back in july that was not provided on my August bill.  I only ask that Bell does what they say they are going to do.,2
249539,13-SEP-11,12-SEP-11,Sayeeduddin,,en,74.12.189.206,twocatsymphony@bell.net,13232368,000000119832023,5,5,"Nothing that I know of, first time with this situation.  Comfortable and satisfied with the service received.",5
249540,13-SEP-11,12-SEP-11,Paul,,fr,74.12.164.133,f.oligny@sympatico.ca,13222406,000000119834660,4,4,Attente tros LONGGUE!,3
249541,13-SEP-11,12-SEP-11,Ali,,en,174.88.168.228,bakersltd@sympatico.ca,13219176,000000119830032,4,5,"Nothing, Sitash never gave up and then when he had tried everything he refered my call to his supervisor. Shortly after problem solved. Thanks so much.
 ",5
249542,13-SEP-11,12-SEP-11,Asma,,fr,67.68.117.115,chantale1966@sympatico.ca,13220352,000000119808873,5,4,,5
249543,13-SEP-11,12-SEP-11,Mariama,,fr,76.65.169.81,judecloutier@bell.net,13225116,000000119825562,1,1,J'aimerais recevoir par courriel les modifications apportées à mon service internet le 31 août 2011. Cette demande représentait l'unique raison de mon appel le 12 septembre 2011. Que faut-il faire pour parler à des représentants qui parlent et qui comprennent bien le français?,1
249544,13-SEP-11,12-SEP-11,Luis,,en,174.89.121.136,cdwar@sympatico.ca,13220264,000000119826375,5,4,,5
249545,13-SEP-11,13-SEP-11,,,en,65.93.21.221,,,,5,5,I had some excellent service from Andre (Technician ID 61814)repairing my DSL service.  You should make it easier to provide feedback on your employees and make sure good service is acknowledged.,5
249546,13-SEP-11,12-SEP-11,Luis,,en,70.30.33.86,stbyers@bell.net,13231380,000000119829973,1,1,Solved the problem,2
249547,13-SEP-11,08-SEP-11,Issam,,fr,65.92.166.221,lorrainedussault@sympatico.ca,13182900,000000119737668,5,5,"Cette fois-ci rien car Issam 565503 a réglé mon problème en deux temps deux mouvements.  Toutefois, si j'avais dû faire affaire avec l'incompétente de l'autre fois, aujourd'hui je serais avec
Vidéotron...Alors assurez-vous donc que tout votre personnel est compétent ainsi votre clientèle n'ira pas voir ailleurs...",4
249548,13-SEP-11,09-SEP-11,Stephanie,,en,142.76.1.62,ken.williams@sympatico.ca,13195188,000000119774824,3,4,Clarified with me exactly what I was trying to achieve.  I was not sure the initial representative understood what I was trying to find out.,4
249549,13-SEP-11,12-SEP-11,Maria,,en,67.71.11.73,wright2h.c@sympatico.ca,13232916,000000119819191,3,1,Was told by tester that trouble was in cord or Jack. Replaced cord and Jack but did not solve problem. Told them modem was 10 yrs old and was very hot and DSL light was flashing. Sometimes it is wise to listen to the customer! Had to call back for help again and ask them to PLEASE send me a new modem. See next survey for results! ,3
249550,13-SEP-11,02-SEP-11,Hector,,en,142.176.10.177,dan.hubley@sympatico.ca,13110909,000000119624725,4,1,"This survey is being filled in by myself as a result of contacting BEll to enchange my modem for one that is functionting. The person that I spoke with ws courteous and vey helpful and I have no issues with him at all.

However - I do have issues with the fact that the replacement modem has yet to arrive at the address taken by the rep.

The call was at at 8:15:09 PM on Friday, September 2, 2011 (reference 119624725)

I would like this issue resolved before my wife becomes angry.",3
249551,13-SEP-11,12-SEP-11,Andrea,,en,67.71.11.73,wright2h.c@sympatico.ca,13232914,000000119823975,4,4,Convinced a different tester to send a new modem and problem was solved!,4
249552,10-SEP-11,07-SEP-11,Ghorden,,en,174.92.34.108,tolo67@sympatico.ca,13174050,000000119725379,5,5,"No improvement possible.  The gentleman I dealt with was very polite and professional and was able to quickly solve my problem.  Thankfully, it was a support person that spoke clear English as I've had problems with that in the past.  In addition, while he worked through the issue, he provided me with other useful tips and information related to the issue we were working on.  I hope I get the same gentleman next time I call in!!  ",5
249553,10-SEP-11,09-SEP-11,Kanni,,en,70.29.130.14,jchastings@sympatico.ca,13194174,000000119774843,3,1,It was not Kanni's fault. I did not explain myself very well and my computer was so slow I gave up.,5
249554,10-SEP-11,08-SEP-11,Leslee,,en,70.29.236.76,connie.harvey@sympatico.ca,13177684,000000119746833,5,5,,5
249981,10-SEP-11,09-SEP-11,Afef,,fr,65.92.36.182,jacqesl@bell.net,13193958,000000119772995,4,4,,4
249982,10-SEP-11,07-SEP-11,Wissem,,fr,70.25.47.114,benoitlussier2@sympatico.ca,13161770,000000119727684,3,1,rétablir ma connection internet,
249983,10-SEP-11,09-SEP-11,Sam,,en,76.71.77.100,bruno.pitocco@sympatico.ca,13190602,000000119779330,5,5,N/A,5
249984,10-SEP-11,08-SEP-11,Mitchell,,en,184.147.202.138,bjporter1@sympatico.ca,13176618,000000119735091,5,5,"Nothing.  My Bell bill was reduced by $78 to help me get through a tight time. The person that looked after me was more than thoughful, personable and helpful. ",5
249985,10-SEP-11,09-SEP-11,Alicia,,fr,69.157.149.191,mcaag@sympatico.ca,13196566,000000119776534,4,5,"rien de mieux car la jeune fille avec qui j'ai discuté était très gentille et elle est allé chercher des informations additionelles aupès de son Supérieur.
Je voudrais la remercier encore une fois.Une approche très professionelle de sa part.  Merci",5
249986,10-SEP-11,09-SEP-11,Asiya,,en,70.51.159.55,win65@sympatico.ca,13200912,000000119759110,5,5,none,5
249987,10-SEP-11,09-SEP-11,Lahouari,,en,70.27.47.55,tys.patty@sympatico.ca,13200500,000000119763240,,,"waiting for a technician to come out monday morning
",5
249988,10-SEP-11,09-SEP-11,Partha,,en,64.231.179.206,wademorey@sympatico.ca,13200758,000000119771114,1,1,Bring your support personnel back to Canada..,1
249989,10-SEP-11,09-SEP-11,Matthew,,en,76.64.210.27,nina.young@sympatico.ca,13197476,000000119769521,5,5,,5
249990,10-SEP-11,08-SEP-11,Zy,,en,70.30.56.28,mbatten@sympatico.ca,13183794,000000119751950,1,,"Mr. Watson.  If you want to know how your service works, I suggest with all respect that you try using it.  I can't believe that you currently use it given the sorry state that its in.  It is absolutely pathetic.  I had an expiring credit card and wanted to switch to email notifications.  Took more than an hour.  Seriously, try using the service yourself and stop using the 'executive super duper vip' support line.  Regards ... Mike Batten.",1
249991,10-SEP-11,04-SEP-11,Youssef,,fr,174.93.199.21,jeromed@bell.net,13128781,000000119644810,4,5,/O/,3
249992,10-SEP-11,09-SEP-11,Eliena,,en,208.88.110.18,viclevis@sympatico.ca,13200664,000000119756090,2,3,"Get rid of the outsourced idiots in India.  They are robots with no imagination, no real product knowledge and this one particular idiot had me remove my whole internet setup from my computer in a vain attempt to ""fix"" my computer when in fact it was an IP problem of Bell's in my area and I told the lady I suspected that from the start of the call.  But no, she insisted on doing things ""by the book"". 

Fortunately, after 1 hour wasted with her, she got a guy from Toronto on the line at 7:30am and he told me that there was no problem on my end at all, but that I would now have to re-setup my modem and my Internent connecitons on every computer in the house.  Jesus Christ!",3
249993,10-SEP-11,09-SEP-11,Sarah,,en,76.67.112.103,michael.pavich@bell.net,13196752,000000119778529,4,4,,4
249994,10-SEP-11,01-SEP-11,Ridha,,fr,76.65.79.158,helene.dufort@sympatico.ca,13097475,000000119598529,5,5,être capable d'aller chercher le fil noir à la boutique Bell plutôt que de l'attendre par la poste,4
249995,10-SEP-11,09-SEP-11,Jose,,en,74.14.98.120,kenjackson@sympatico.ca,13195198,000000119757876,2,1,"My problem was that my sympatico email was not working on my cell phone.  He didn't seme to have much of an idea how to resolve it and passed me off to someone else at Bell mobility, who couldn't help either.

I called back and talked to another Bell rep who did resolve the problem.",4
249996,10-SEP-11,09-SEP-11,Anis,,fr,70.30.168.13,d.gosselin@bell.net,13191530,000000119769106,2,1,"Il y a eu beaucoup de confusion. Il y aurait un deuxi`me service internet sur ma ligne .Personne n'a pu me dire d'ou venait ce service  identifié paer 418-653-5751. je ne suis pas facturé pour ce service que je n'ai jamais commandé. Cependant des ressources sont allouées à ce service qui est inutilisé. Cette bizarrerie n'est toujours pas résolue.

le numéro de tél associé à cette ligne est 418-653-5751. J'espère que ce second service ne me sera pas facturé un jour ou l'autre.Il serait bon que Bell fasse le ménage dans ses assignations.",3
249997,10-SEP-11,09-SEP-11,Krutthiga,,en,65.95.8.233,tjbarrett1@sympatico.ca,13200316,000000119761653,2,3,NOT disconnect me when I asked to be transferred to someone who would look into providing a rebate for the week of useless internet service I've recently had!,2
249998,10-SEP-11,09-SEP-11,Ashley,,en,174.88.172.242,alzee59@bell.net,13189596,000000119770942,5,5,Everything was great.,5
249999,10-SEP-11,09-SEP-11,David,,en,76.71.140.1,jabickell@sympatico.ca,13193930,000000119767893,3,1,gave us a time for it to be resolved..rather than just say soon. Internet access wasoutfor 3 days - our bills should be pro=rated - we shouldn't pay for the time it wasn't working.,3
250000,10-SEP-11,07-SEP-11,Jamila,,fr,74.14.211.65,claudette.corriveau@sympatico.ca,13163002,000000119707797,5,5,"Rien car votre conseillère a été très patiente, très polie et très efficace pour aider des gens qui sont des dinosaures en informatique.",5
250001,10-SEP-11,06-SEP-11,David,,en,69.159.72.226,evi.john@bell.net,13148768,000000119694804,,,"My name is not David, he was the previous person to live at this address",
250002,10-SEP-11,09-SEP-11,Matthew,,en,174.89.48.137,idcm@bell.net,13193780,000000119775427,4,4,,3
250003,10-SEP-11,09-SEP-11,Nadim,,fr,184.146.252.78,jeansol@sympatico.ca,13194262,000000119761887,3,4,,4
250004,10-SEP-11,08-SEP-11,Sarra,,fr,70.53.216.166,andrtng@sympatico.ca,13175956,000000119737580,3,4,,4
250005,10-SEP-11,09-SEP-11,Jacqueline,,en,76.64.162.206,molly.mcdonald@sympatico.ca,13197054,000000119768061,5,5,Nothing really I was very satisfied,4
250006,10-SEP-11,05-SEP-11,Nesrine,,fr,174.95.119.130,marengerer@bell.net,13139540,000000119659235,4,4,merci,5
250007,10-SEP-11,08-SEP-11,Gerardo,,en,67.68.138.25,m_g_wright@sympatico.ca,13183178,000000119734804,5,5,"The same as every company. Make the automated answering ""thingy"" more user friendly.",4
250008,10-SEP-11,09-SEP-11,Reina,,en,174.89.109.138,kayjan@sympatico.ca,13195108,000000119759536,4,4,"This person helped me understand what was happening because I hadn't been told a service man was coming to my home about my internet connection and I wasn't home, therefore he called my sister and she in turned called a friend to come and check on me.  I didn't know if he was coming back or what he even came for until this call clarified things.",
250474,13-SEP-11,12-SEP-11,Manel,,fr,70.25.48.157,jacqueline_demers@sympatico.ca,13224042,000000119815819,5,5,Etre attentif à la facturation de votre client et proposé dès la seconde facturation de dépassement de téléchargement un forfait adpté.  J'ai du le découvrir par hasard en discutant avec un représentant qui est passé à ma porte!!!  Désolant.,5
250475,13-SEP-11,12-SEP-11,Imen,,fr,70.26.241.124,sp.perreault@sympatico.ca,13231278,000000119814479,4,2,Il semble que ce soit un problème avec mon ordinateur et non la connection,4
250476,13-SEP-11,12-SEP-11,Cath,,en,174.89.172.137,d321kerrigan@bell.net,13220956,000000119809665,5,5,,5
250477,11-SEP-11,07-SEP-11,Anusha,,en,76.69.48.158,john.worthington081@sympatico.ca,13167308,000000119725718,1,1,"
Listen and follow through on request from customers. Our request to stop service on a certain date (temporary)was completely dropped and we have to pay for this incompitence???  We have problems in every department of Bell. Very very poor follow through and no one keeps one up todate record on accts it seems.",1
250478,11-SEP-11,09-SEP-11,Dorsaf,,fr,76.65.100.132,gratton.camille@sympatico.ca,13193303,000000119766064,3,4,"J'aurais préféré parler a un Québéquois
pour mieux comprendre et ne pas avoir eu a faire répéter plusieurs fois",4
250479,11-SEP-11,04-SEP-11,Deepak,,en,76.64.224.214,collinso@sympatico.ca,13126971,000000119650572,5,5,,4
250480,11-SEP-11,10-SEP-11,Nizar,,fr,70.53.178.74,guerettemichel@sympatico.ca,13204429,000000119792889,5,5,,5
250481,11-SEP-11,10-SEP-11,Katherine,,en,69.159.60.213,wj.robinson@sympatico.ca,13209556,000000119788985,4,4,,3
250482,11-SEP-11,09-SEP-11,Bea,,en,70.50.191.51,david.douglas@sympatico.ca,13191718,000000119774144,4,4,"Place more importance on retaining existing and loyal customers.  Excellent deals for Bell services get offered to new wins from the competition, but existing customers receive second-rate financial treatment.  This is true in my experience with Bell TV, Bell Mobility, and Sympatico.  They say that it costs five times more to win a new customer than to keep an existing customer.  Bell needs to try much harder at offering its loyal customers true rewards for that loyalty.",4
250483,11-SEP-11,09-SEP-11,Lisa,,en,74.15.246.96,jdhut@sympatico.ca,13194206,000000119768675,4,3,,3
250484,11-SEP-11,07-SEP-11,Kevan,,en,67.70.71.106,roninthevalley@sympatico.ca,13172378,000000119704449,5,5,,4
250485,12-SEP-11,31-AUG-11,Roshan,,en,70.24.53.238,vlashley@sympatico.ca,13089157,000000119550041,4,1,,4
250486,12-SEP-11,02-SEP-11,Eric,,en,184.144.43.109,brianwollenschlager@sympatico.ca,13092627,000000119602254,4,4,"resolved the problem Correctly the FIRST time, eliminating the need for this service call.",4
250487,12-SEP-11,11-SEP-11,Suresh,,en,65.95.110.161,mcooke000@sympatico.ca,13214662,000000119799077,3,3,"I have been calling about this problem for about 5 years (paid for more speed that I got for several years) and downgraded my speed selection a few years ago because I was told that was the best I could get, but even then I could not get the speed I was paying for.  I was sent a new modem after the call before this call (with no changedd in speed) and now a technician is being sent to change the port for the phone line tomorrow between noon and 6.  I will have to wait until this has been done to know whether the problem has been finally solved.  If it is then my question is WHY WAS THIS NOT DONE 5 YEARS AGO when I first complained about speed.  I am now retired and have the time to sit on the phone or on chat and only because I am totally fed up I have spent several hours over the past few weeks complaining.   Before I settled for what I could get but not anymore.  If the problem is not fixed tomorrow then I will probably switch providers which I DO NOT WANT TO DO.",3
250488,12-SEP-11,10-SEP-11,Taha,,fr,70.30.197.212,smithy@sympatico.ca,13208704,000000119792862,5,5,"Taha a été extraordinaire de loin le meilleur technicien,patient ,poli, consciencieux,extraordianire. Bell devrait avoir des clones nommé TAHA.Merci milles fois .Je suis une cliente de Bell depuis 40ans , nous avons eu une relation houleuse à certains moments mais je vous suis resté fidèle et avec des gens comme Taha je ne le regrette pas et je peux être une très bonne ambassadrice.
Merci Taha,merci Bell
Bien à vous 
France Smith",5
250489,12-SEP-11,11-SEP-11,Khan,,en,184.146.75.47,fweem@sympatico.ca,13212300,000000119800246,1,1,"Use local reps.I spent approx 55 mins to try to restablish internet connection. I was told to hire a computer tech to solve my ""corrupted Internet Explorer"". I finally solved the problem myself by simply restoring Google browser`s default setting.",3
250490,12-SEP-11,10-SEP-11,Hema,,en,65.92.206.215,drmcilroy@sympatico.ca,13203586,000000119787015,5,4,,5
250491,12-SEP-11,10-SEP-11,Mariela,,en,184.146.138.86,surinder9@sympatico.ca,13208920,000000119783300,1,2,not have waiting for 1.5 hrs between 2 customer service reps.,2
250492,12-SEP-11,10-SEP-11,Cintia,,en,70.48.238.120,jackle@sympatico.ca,13204830,000000119789279,,,,
250493,12-SEP-11,11-SEP-11,Victor Gabriel,,en,65.92.204.64,dcollins_55@sympatico.ca,13211526,000000119804017,5,5,,5
250494,12-SEP-11,08-SEP-11,Pamela,,fr,70.50.176.19,cathylortie@bell.net,13177202,000000119749155,3,3,Poor I don't speak french....and emails are in french and so is my voice mail...,4
250495,12-SEP-11,31-AUG-11,Taoufik,,fr,174.94.118.122,nantel71@bell.net,13083037,000000119555998,2,2,"certaine de vos repondeurs no donne pas
de bonnes reponses,j'ai du rappeler 4 fois
pour un resultat satisfaisant.
                 GUY",3
250496,12-SEP-11,06-SEP-11,Mehdi,,fr,174.93.200.146,malar23@sympatico.ca,13153570,000000119675714,5,4,,5
250497,12-SEP-11,11-SEP-11,Jack,,en,209.167.107.131,vynckier@sympatico.ca,13217382,000000119800899,4,4,Nothing,3
250498,12-SEP-11,08-SEP-11,Mohamed,,en,76.69.11.74,czamin@sympatico.ca,13177806,000000119735146,5,5,It was fantastic (although a little quiet on the phone).,5
250499,12-SEP-11,11-SEP-11,Inobel,,en,70.26.38.90,hugh.mullington@sympatico.ca,13212796,000000119801675,3,4,,4
250500,12-SEP-11,02-SEP-11,Mehdi,,fr,70.26.148.60,mw2210@sympatico.ca,13103199,000000119606352,4,4,s.v.p. pas essayer de vendre.................mais faire la suggestion d`un produit superieur seulement.,4
250501,12-SEP-11,11-SEP-11,Walter,,en,204.50.172.1,deniselegere@sympatico.ca,13211618,000000119805285,5,5,no,4
250502,12-SEP-11,11-SEP-11,Kevin,,en,70.27.233.242,fran.madill@sympatico.ca,13212202,000000119806078,5,4,Improve the quality of your equipment.  Then I would not have needed to call for assistance.,3
250503,12-SEP-11,09-SEP-11,Grace,,en,67.68.151.11,beporter@sympatico.ca,13190216,000000119763182,5,5,"during the call Grace had to transfer me to another person to set up my billing info. I could not hear her very well, and she was hard to understand. Grace was wonderful.",4
250504,12-SEP-11,11-SEP-11,Abdul,,en,74.12.149.222,andrelyn@sympatico.ca,13210254,000000119806352,4,4,,3
250505,12-SEP-11,09-SEP-11,Ajay,,en,69.156.58.153,ripjd@sympatico.ca,13198668,000000119769988,4,1,,4
250506,12-SEP-11,11-SEP-11,Nabil,,fr,70.51.196.78,micheline.fleury@sympatico.ca,13214820,000000119807432,5,4,RIEN DU TOUT C'ÉTAIT PARFAIT,5
249057,11-SEP-11,09-SEP-11,Srinivasan,,en,70.27.235.171,watsonf@sympatico.ca,13200792,000000119756231,4,2,Continue to have troubles getting hooked up to the Internet.  Last spoke with your Tech group Sept. 10.  They are sending me a new modem.,4
249058,11-SEP-11,05-SEP-11,Edwin,,en,70.26.70.107,dcnlc@sympatico.ca,13135474,000000119657582,5,5,nothing exceeded my expectations,4
249059,11-SEP-11,10-SEP-11,Raj,,en,70.26.27.209,jimwoods@sympatico.ca,13205162,000000119794780,5,5,Nothing,5
249060,11-SEP-11,10-SEP-11,Ghorden,,fr,70.53.179.16,apyliber@sympatico.ca,13201886,000000119793281,5,5,,5
249061,11-SEP-11,10-SEP-11,Martina,,en,69.159.65.10,rod.dawson@sympatico.ca,13208144,000000119795097,5,5,"I have difficulty with the accent from India but they do slow down and accommodate me.

Answer to #4 always recommend Bell. I'm 83 and have had a life time of good service.

Always recommend Bell",5
249062,11-SEP-11,08-SEP-11,Teri,,en,69.156.205.129,jlkyles@sympatico.ca,13181270,000000119748099,4,4,I asked for high speed{1 account}. Bell started billing me for 2.I asked to have the one not being used to be shut down. The wrong one was shut down and another 45 min. on the phone to fix.,4
249063,11-SEP-11,10-SEP-11,Sabha,,en,174.88.217.83,hazelj@sympatico.ca,13204528,000000119794094,4,1,The problem was not one Bell could solve. I was installing Skype & my computer was not strong enough to handle it. Therefore the computer froze. We recognized and fixed it ourselves by aborting the Skype install.,4
249064,11-SEP-11,10-SEP-11,Hema,,en,70.26.163.81,pkmccarthy@sympatico.ca,13207696,000000119791617,5,5,,5
249065,11-SEP-11,10-SEP-11,Faqria,,en,70.27.113.163,thefargs@sympatico.ca,13209118,000000119782304,4,3,"1.  Since I had a problem understand the first customer service rep I spoke with, Bell should use reps who have English as their first language.
2.  Instead of tying up the customer service rep and the customer, Bell should be able to send an email to the customer with written instructions explaining how to fix the problem in question so that we the customer can use the instructions should the problem reoccur (which in my case usually does).
Having said that, Mohammed was very patient and helpful with me.  FYI I am an older adult who did not grow up with computers and have no younger adults or children in my immediate circle of family or friends to assist me when I encounter problems.",3
249066,11-SEP-11,10-SEP-11,Tupakula,,en,64.231.56.227,michael.callaghan@sympatico.ca,13206752,000000119793690,5,5,Explain the cause of my problem in more detail. The orination seems to be an attempt by a Rogers Tech service to solve an earlier problem.,5
249067,11-SEP-11,10-SEP-11,Walter,,en,184.147.33.181,wjrich@sympatico.ca,13209560,000000119793804,1,1,Neither of my laptops are now working at all. Therefore I am not satisfied with the service.,2
249068,11-SEP-11,10-SEP-11,Nizar,,fr,67.68.74.175,johanne.brousseau081@sympatico.ca,13205266,000000119795430,4,3,"Assurer que l'accès à Internet fonctionne, ce que l'appel suivant après 23 heures a permis de faire. Par contre, j'avais effectivement besoin d'un nouveau fil de branchement, ce que cet appel a permis de faire.",5
249069,11-SEP-11,05-SEP-11,Michael,,en,70.49.21.163,bernard.pilcher@sympatico.ca,13134172,000000119658205,5,5,,5
249070,11-SEP-11,31-AUG-11,Brent,,en,74.198.9.220,benyandelena@bell.net,13071729,000000119569691,4,4,Better answering system,5
249071,11-SEP-11,10-SEP-11,Marvin,,en,67.70.81.95,bneale@sympatico.ca,13202276,000000119782532,1,1,"Problem, not resolved. There is absolutely NO reason reps should be taking control of my computer.
Rep could not talk me through a fix problem.",1
249072,11-SEP-11,10-SEP-11,Sinu,,en,184.147.40.160,hbull@sympatico.ca,13204538,000000119793373,5,5,,4
249073,11-SEP-11,10-SEP-11,Pradeep,,en,65.94.12.252,elliottv@sympatico.ca,13203754,000000119793513,4,4,,4
249074,13-SEP-11,12-SEP-11,Mehdi,,fr,64.228.83.161,monique.alarie@sympatico.ca,13228042,000000119834659,5,5,,4
249075,13-SEP-11,08-SEP-11,Preethi,,en,209.226.118.35,Allanahess@bell.net,13175098,000000119741091,4,4,,5
249076,13-SEP-11,09-SEP-11,Jeanette,,en,74.14.28.189,angelmn@sympatico.ca,13189760,000000119768567,5,5,Nothing.  She was great.  Wish Bell Mobility was like Bell Canada.,5
249077,13-SEP-11,07-SEP-11,Sarra,,fr,207.253.28.99,paradisandre@sympatico.ca,13171072,000000119709512,4,5,,4
249078,13-SEP-11,10-SEP-11,Stephen,,en,67.70.19.91,theresa.robar@sympatico.ca,13209148,000000119780957,3,1,when u say second tear will call they should call ,1
249079,13-SEP-11,12-SEP-11,Jean-Raynaud,,fr,70.31.240.196,helene.garon@sympatico.ca,13223600,000000119816856,4,5,,5
249080,13-SEP-11,12-SEP-11,Edwin,,en,65.94.102.189,lesdeering@sympatico.ca,13226076,000000119812785,4,4,,4
249081,13-SEP-11,06-SEP-11,Paul,,en,66.212.170.122,c_churcher@sympatico.ca,13146236,000000119680975,4,4,nothing it was fine,4
249082,13-SEP-11,12-SEP-11,Noureddine,,fr,198.168.232.12,r.grenier3@sympatico.ca,13229502,000000119835759,4,4,Rien,4
249083,13-SEP-11,12-SEP-11,Nathan,,en,74.12.42.40,plenkaitis@sympatico.ca,13229320,000000119815087,5,5,none,5
249084,10-SEP-11,08-SEP-11,Imran,,en,65.92.77.108,robert.sim@sympatico.ca,13186230,000000119740811,4,4,"In the inquiry about the service I received.I would have prefered  to talk to human,so that I could have told. them  about the service the I received the day before. 
",4
249085,10-SEP-11,09-SEP-11,Med Jamel,,fr,67.68.22.67,lessard.eric@sympatico.ca,13195636,000000119764083,5,4,Pas de suggestion à faire,5
249086,11-SEP-11,10-SEP-11,Miguel,,en,174.91.13.40,jbgny@sympatico.ca,13204976,000000119795405,5,5,,5
249087,11-SEP-11,10-SEP-11,Sage-Fidele,,en,174.92.80.96,ruffer@sympatico.ca,13208278,000000119788120,1,1,"Thank you for this opportunity to provide my input. I suggest that the representatives pay more attention to the INDIVIDUAL problem. Our internet is UNSTABLE and in many circumstances it does NOT even connect. I was asked to do a speed test and at that time our speed was within the kbps of my profile and that was that. However I am paying for a 24 hr connection not a `sometime` connection or a sporadic connection.  Of note when I called Bell to discuss I was passed on to an support tech(Chris) who was very helpful. Unfortunately we were disconnected. Bottom line is that I am NOT happy and have made arrangements to discuss switching to another provider for our entire services-not just internet-(in order to get a better price package.) This is too bad as our family has been loyal customers for years and-up to recently-were happy with Bell services.
 
regards, Ruth",1
249088,11-SEP-11,06-SEP-11,Ahmed,,fr,70.30.190.150,jofopile@bell.net,13151526,000000119679874,1,1,très déçu du résultat de mes appels,1
249089,11-SEP-11,08-SEP-11,Gloria,,en,174.94.60.119,rmdisch@sympatico.ca,13186182,000000119746352,5,5,Nothing,5
249090,11-SEP-11,10-SEP-11,Elmer,,en,70.24.152.217,mcavoy.h@bell.net,13206634,000000119784376,5,5, Can`t think of one,5
249091,11-SEP-11,05-SEP-11,Mallika,,en,70.50.198.109,s.clayton@sympatico.ca,13141950,000000119661159,1,1,I was finally able to fix the problem  --  the Bell Tech. could not.  She sent a cable that made no difference at all.,
249555,10-SEP-11,09-SEP-11,Med Wassim,,fr,65.94.165.225,daniel.tremblay35@sympatico.ca,13191622,000000119773685,5,5,,5
249556,10-SEP-11,09-SEP-11,Edward,,en,76.69.32.145,jbkbm.wiffen@sympatico.ca,13194138,000000119773345,4,3,Less of a wait for an operator.,3
249557,10-SEP-11,09-SEP-11,Divya,,en,76.70.48.155,j.bryson@sympatico.ca,13193864,000000119778779,5,5,"nothing ... Divya was PERFECT !!! 

Let the others learn from her ! 

Divya delivered the best customer service I've ever experienced at Bell or anywhere. You have a gem there, don't lose her !!!",5
249558,10-SEP-11,02-SEP-11,Ajay,,en,69.157.121.218,descaissie@sympatico.ca,13094691,000000119605074,3,1,Resolving my issues. I have been trying to get this resolved for 3-4 weeks now and am getting tired of calling in and going through the same questions and useless tasks that end up leaving me with the same issue. ,4
249559,10-SEP-11,07-SEP-11,David,,en,174.92.14.182,dansinn@sympatico.ca,13163470,000000119722658,5,4,,5
249560,10-SEP-11,09-SEP-11,Paolette,,en,174.92.80.8,wanda.brown@bell.net,13200780,000000119773285,5,5,It took almost 2 weeks until I was able to access the internet!!!,4
249561,10-SEP-11,09-SEP-11,Sebastian,,en,70.29.4.227,lockie.lodge@sympatico.ca,13195836,000000119779571,3,3,To have a high speed internet service that is consistent and reliable.,2
249562,10-SEP-11,07-SEP-11,Alejandro,,en,76.66.167.213,thelink@sympatico.ca,13173884,000000119718949,1,3,"You sent me a Survey for 3 concurrent calls that happened on the same day but I had assumed that YOUR 1,2,3 where in chronological order. They are not.

I answered them thinking they were in chronological order  

1. Contact at 4:38:30 PM (Actually #3)
2. Contact at 4:03:55 PM (Actually #1)
3. Contact at 4:22:34 PM (Actually #2)

Here is my answer to YOUR #3 which was actually the second call

This is my answer to what I thought was the last of 3 calls......

After being hung up on twice and having spent over half an hour of my time calling you I was very angry.

The girl I talked to told me the problem was the power supply to the modem. I didn't believe her. She insisted and told me I would receive a new one tomorrow via courier and quickly hung up on me.

I had expected I would have to go and pick it up because no one is home during the day. I found it lying in the hallway in front of my condo door the next day. This was Friday afternoon

Friday evening I had internet service.

Saturday morning I had no internet service and I watched your Modem searching for a connection several times.

I opened you parcel. Connected the new power supply. Much to my surprise  the connection was made.

Yesterday I talked to several IT people at work and they agreed with my assumption that a connection problem could not be a power supply problem. 

They said Power Supplies either work or don't. There should not be an underpowered semi-responsive function.

",1
249563,10-SEP-11,09-SEP-11,Sarah,,en,65.95.226.212,norm.sof@sympatico.ca,13197534,000000119774210,3,3,I'm not sure that she believed me when I told her that my Modem was not functioning the way it should. ,3
249564,10-SEP-11,05-SEP-11,Soumaya,,fr,67.68.57.10,famillechenevert@sympatico.ca,13136200,000000119665940,3,5,,3
249565,10-SEP-11,09-SEP-11,Krishidhar,,en,174.93.46.23,babyrey222@bell.net,13190044,000000119773646,4,4,,4
249566,10-SEP-11,09-SEP-11,Manel,,fr,69.157.173.163,lro29@sympatico.ca,13195942,000000119771194,3,4,Prendre le temps de donner les explications.,4
249567,10-SEP-11,08-SEP-11,David,,en,70.26.6.244,d.maceachern@sympatico.ca,13177840,000000119740662,1,1,Listening to the customer would be a really good start.,1
249568,10-SEP-11,09-SEP-11,Sonia,,fr,69.159.93.212,smorin04@sympatico.ca,13199626,000000119770475,4,3,plus d'explications et moins de temps d'attende,5
249569,10-SEP-11,09-SEP-11,Denis,,en,76.69.102.91,rlyates@sympatico.ca,13198720,000000119771500,5,5,I should have asked for an explanation of how the problem occurred.,5
249570,10-SEP-11,09-SEP-11,Shinoj,,en,70.31.80.106,reaq@sympatico.ca,13198522,000000119778878,3,1,Find a way to check if other ISP companies are blocking e-mails from SYMPATICO customers. NTLWORLD.COM has supposedly blocked e-mails from AOL.  I have been trying to reach a relative in UK who has an account with NTLWORLD.COM.,4
249571,10-SEP-11,09-SEP-11,Walid,,fr,207.253.240.61,michel.l.fortin@sympatico.ca,13196790,000000119762731,1,1,quand je fais appel à votre sevice je veux parler à une personne du québec et non en tunisie car il a empirer mon problême.,1
249572,10-SEP-11,08-SEP-11,David,,en,76.71.52.166,merryann@bell.net,13183958,000000119733722,4,,Improve your way of linking a new internet bill to an existing phone bill.,
249573,10-SEP-11,09-SEP-11,Praveen,,en,74.15.96.107,mokel@sympatico.ca,13197050,000000119777153,5,4,,5
249574,10-SEP-11,09-SEP-11,Lise,,fr,216.208.205.29,jacques19@sympatico.ca,13193974,000000119763884,5,,"Me redonner sur le champ mon rabais de
5$ sur mon service de téléphonie. J'ai ce rabais depuis de nombreuses années et, je ne sais pour quelle raison, on me l'a enlevé en août dernier. Lise m'a quand même crédité 5$ pour le mois d'août ainsi que les 3.83$ calculé au prorata depuis que l'on m'a coupé ce rabais, mais elle n'a pu me confirmer que l'on pourrait continuer à m'accorder le rabais en question. Elle a soumis cette requête à un autre département, et m'a mentionné que je serais informé par courriel à ce sujet. 

Je ne comprends toutefois pas qu'on m'accorde un rabais additionnel de 5$ sur mon service de télévision et, qu'en même temps, on m'enlève un rabais de 5$ sur mon service de téléphonie. Si c'est ainsi, oû donc est l'avantage d'avoir un rabais additionel sur un service quelconque?

Je n'ai cependant rien à redire du service que Lise m'a donné, sinon qu'il a été excellent. Là oû j'ai à redire, c'est sur la politique de Bell concernant les rabais que l'on nous accorde, et que l'on nous enlève allègrement sans crier gare..............",
249575,10-SEP-11,09-SEP-11,Matthew,,en,70.49.236.115,hclayton@sympatico.ca,13193496,000000119770072,5,4,,1
249576,10-SEP-11,09-SEP-11,Edgar,,en,69.159.0.190,laurier.lalande@bell.net,13195530,000000119779269,3,4,"The technician tried to sell me additional Gb - NOT IMPRESSED!  That gives me the impression that the Bell Bundle that I was just sold, is inadequate?",3
249577,12-SEP-11,10-SEP-11,Melvin,,en,174.88.206.116,mike.vizely@sympatico.ca,13206820,000000119791653,5,5,"Technician was knowlegable and helpful. Good job !
Very little wait time for tech to answer phone - kudos........",4
249578,12-SEP-11,10-SEP-11,Kayla,,en,76.71.91.95,jcjang@sympatico.ca,13204990,000000119793116,5,5,"None,
Kayla was very thorough and knowledgeable in setting my account. Great demeanour and excellent customer service made this experience very positive. Thanks and keep up the good work.",5
250009,12-SEP-11,11-SEP-11,Gabriel,,en,76.65.11.63,4vans@sympatico.ca,13209798,000000119804638,1,1,"Please don't hang up on me. I had to call in a second time and speak with Gabriel. Not sure who I was speaking with on the first call. We have just moved to 98 Central Ave., London, Ontario and we have had numerous issues with our internet speed. We need a Bell tech. to return to 98 Central Ave. to re-install the modem to the main level floor & possibly install a another phone / internet jack at no charge to us. The modem is currently installed in our master bedroom. We feel the tech. did not adequately install the service for us. We have been long-time Bell customers and we are proceeding to switch all our business to one of your competitors.   ",2
250010,12-SEP-11,01-SEP-11,Selene,,en,69.158.169.180,joseph.sabre046@sympatico.ca,13099277,000000119591261,5,5,,5
250011,12-SEP-11,09-SEP-11,Pau,,en,74.198.9.192,nelsoncamara@bell.net,13197392,000000119764035,3,3,Increase usage... Less capitalization on usage that customers may remain ,3
250012,12-SEP-11,11-SEP-11,Mario,,en,174.89.60.163,jpatton70@sympatico.ca,13213474,000000119800474,5,5,,4
250013,12-SEP-11,11-SEP-11,Kevin,,en,74.15.242.232,lauriesue.griffin@sympatico.ca,13213928,000000119797792,5,5,It was completely satisfactory.,5
250014,12-SEP-11,11-SEP-11,Christopher,,en,70.24.44.26,rlindemann@sympatico.ca,13216048,000000119796947,4,4,,4
250015,12-SEP-11,11-SEP-11,Mohamed Amine,,fr,184.145.213.122,sergerolland@bell.net,13216534,000000119797390,4,4,Suite à l'appel (référence no 119796718) et suite à l'appel (référence no 119797240) J'explique au technicien que je sais que ma connexion internet va bien et que Apple veut que je redémarre mon routeur. Il m'explique les deux façons de faire de façon précise. Il semble se demander pourquoi je lui fait répéter la méthode manuelle directement sur le routeur et je lui dit que c'est peut-être simple pour lui mais pas pour tous le monde...Malgré son arrogance je trouve que ce dernier a acquiescé à ma demande avec Brio. J'ai réinitialisé mon routeur via le réseau http:/....et tout est revenu dans l'ordre. L'opération a débutée à 8:44:05 pour finalement se terminer à 9:50:21 avec trois appels chez Bell et un seul chez Apple qui a durée 30 secondes...Merci au premier et dernier appels chez Bell. Pour celui entre les deux j'ai vraiment pas de félicitations à vous faire....,4
250016,12-SEP-11,11-SEP-11,Shakeel,,en,74.14.238.122,edgolem@sympatico.ca,13211922,000000119805696,3,1,The techician was not able to connect with a superior to resolve the problem but said that they would get back to me within 24 hours.  Other than that he was very polite and attentive to the situation.,4
250017,12-SEP-11,11-SEP-11,Med Jamel,,fr,65.94.78.71,ghaz@sympatico.ca,13212436,000000119803117,3,4,"Actuellement, Bell est croche!!!!
1-envoyer un technicien sans mot de passe. 
2-M'envoyer un autre modem sans mot de passe..
Bell est perdu du temps, moi aussi...
Les représentants; il faut au moins passer par 2 ou3 personnes pour résoudre son problème..Encadrer bien ces representants et qu'ils soient honnêtes..Les gens de Tunis sont plus professionnelles qu'ici.. ",1
250018,12-SEP-11,11-SEP-11,Badreddine,,fr,70.49.70.135,jjguyot@sympatico.ca,13213274,000000119803562,5,5,POUR MA PART JE SUIS TOTALEMENT SATISFAIT DE L'INTERVENTION EFFICACE ET COURTOISE DE BADRE.,5
250019,12-SEP-11,11-SEP-11,Madhu,,en,192.139.237.193,ross.danaher@sympatico.ca,13216188,000000119806076,4,4,No,3
250020,12-SEP-11,11-SEP-11,Reina,,en,174.92.66.220,mikebrazeau1@sympatico.ca,13214866,000000119798591,2,3,competant people ,1
250021,12-SEP-11,10-SEP-11,Erick,,en,204.40.1.129,nejia1@sympatico.ca,13207212,000000119791099,,,No one contacted me at this time.,
250022,12-SEP-11,11-SEP-11,Dawood,,en,174.91.226.11,evelyn.adam@sympatico.ca,13212064,000000119801901,5,5,-------,5
250023,12-SEP-11,11-SEP-11,Saadullah,,en,74.14.74.90,donald_rochon@sympatico.ca,13211774,000000119797332,5,5,,5
250024,12-SEP-11,10-SEP-11,Michael,,en,74.14.146.9,gabra5@sympatico.ca,13204142,000000119783964,3,3,,4
250025,12-SEP-11,11-SEP-11,Jose,,en,67.70.116.224,theresa.mac@sympatico.ca,13217070,000000119804597,5,5,,4
250026,12-SEP-11,11-SEP-11,Mariela,,en,70.29.122.139,roslyn.young@sympatico.ca,13216182,000000119797086,5,5,Nothing,5
250027,12-SEP-11,10-SEP-11,Romy,,en,70.51.249.95,williamcousineau@sympatico.ca,13209536,000000119787115,2,1,,1
250028,12-SEP-11,11-SEP-11,Katherine,,en,64.231.191.197,neancnk@sympatico.ca,13215200,000000119800049,5,5,"No improvement, you did really fine!",5
250029,12-SEP-11,08-SEP-11,Chelsey,,fr,70.52.40.93,robert.poissant016@sympatico.ca,13186226,000000119741043,3,3,"Nous avons été satisfaits de Mme Chelsey.  Nous espérons cependant que nous n'aurons pas de difficultés avec notre facturation de pénalité au début d'octobre.  En effet, votre représentant ABDERAHIM a fait du harcelement téléphonique et nous a fait parvenir un modem sans fil que nous ne voulions pas puisque notre appel visait l'ANNULATION de notre compte.  Nous nous sommes présentés à votre boutique des Galeries d'Anjou dès la réception du modem pour le remettre mais sans succès.  Nous retournerons donc le modem par la poste tel qu'entendu avec Mme Chelsey",2
250030,12-SEP-11,08-SEP-11,Diana,,en,70.50.175.216,claidley@sympatico.ca,13177502,000000119732216,3,3,"I have answered somewhat to the questions above, because I am waiting to be sure that what Diane said comes true.  If all that I was told comes true the answers above will switch to ""completely"" and ""absolutely"".  If things do not work out to what was promised the answer will switch to ""not at all"".  I can say that if it ws not for Diane I would have started to cancell all my services with Bell and would not be going back to any Bell services for a very long time with the right offer if at all.  As for answer 4 the same will apply: if everything happens that is told over the phone the answer can change to ""probably"" and if not ""not at all"".  I can not say that I would recommend Bell at this point since I should not have had to go through the process that I did in order to have what a ""sales rep"" promises to have happen.",3
250031,12-SEP-11,11-SEP-11,Iris,,en,174.89.60.110,mapletree@sympatico.ca,13214362,000000119801389,5,5,keep up the good work,5
250032,12-SEP-11,11-SEP-11,Eduardo,,en,70.27.220.50,sweetiedi@bell.net,13216920,000000119805210,5,4,,5
250033,12-SEP-11,11-SEP-11,Nabil,,fr,67.68.141.75,fst_louis@sympatico.ca,13212286,000000119807005,5,5,Votre conseiller Nabil était d'une courtoisie exemplaire et très efficace. Mon problème a été résolu promptement. Je ne peux demander plus!!,5
250034,12-SEP-11,08-SEP-11,Mary ruksana,,en,70.31.93.48,coopers840@bell.net,13177696,000000119739910,5,5, there  was  no  improvement  needed she did  an  exelent job,5
250035,12-SEP-11,11-SEP-11,Jose,,en,207.61.166.12,vladr@sympatico.ca,13217364,000000119801964,3,2,Reduce waiting time when switching between level 1 and level 2 support. It took almost 10 minutes.,3
250036,12-SEP-11,11-SEP-11,Karla,,en,70.51.110.65,margaret.jh.song@sympatico.ca,13214400,000000119797085,5,5,,5
250037,12-SEP-11,09-SEP-11,Samia,,fr,70.24.235.148,jutrasguite@sympatico.ca,13194948,000000119763587,1,1,M'aider à rétablir ma connection hotmail,1
250507,12-SEP-11,11-SEP-11,Robert,,en,74.12.242.35,windhorse33@sympatico.ca,13217484,000000119801988,5,4,,4
250508,12-SEP-11,11-SEP-11,Shinoj,,en,174.92.70.215,renenewton@bell.net,13215952,000000119804990,1,1,,1
250509,12-SEP-11,11-SEP-11,Med Amine,,fr,70.30.157.38,pat.sonia@sympatico.ca,13215416,000000119804902,3,4,,3
250510,12-SEP-11,06-SEP-11,Karla,,en,206.210.101.106,clarke22@sympatico.ca,13146850,000000119684022,5,4,,4
250511,12-SEP-11,10-SEP-11,Miguel,,en,70.49.142.195,barrynoella@sympatico.ca,13202084,000000119795977,1,1,have a rep from canada speaking english without an accent,2
250512,12-SEP-11,12-SEP-11,Budala,,en,74.12.98.221,rose.steele@sympatico.ca,13216158,000000119807918,5,5,,5
250513,12-SEP-11,11-SEP-11,Sujay,,en,70.53.129.82,dotandbillburke@sympatico.ca,13211814,000000119803380,5,5,"I still prefer speaking to someone in Canada. Why outsource when we need jobs here. Reason: for you to make more money, and not think of your customer. Not always easy to understand most from your call centers, I was just lucky.",5
250514,12-SEP-11,06-SEP-11,Joy,,en,174.88.88.105,jlberube_9@sympatico.ca,13151344,000000119678019,1,1,"I would like to speak to a tech. support person without having to strain to understand and he or she  gets upset when you ask them to repeat.I will attempt to find an ISP where I can get support in Canada.After speaking to the agent explaining the once again our  internet service was down (it's a weekly occurrence in area code 613) he tells me that no outage had been reported.I said what do you think I've  been doing with you for the past 10 minutes and the reply is"" I will check to verify if an outage has been reported !!!! At that point I said ""Thank you and have a nice day"".It may be an idea to check the equipment that is used in this area or the expertise of the people responsible to maintain it in an excellent state of repair, because based on the outages that we have experienced in the past couple of months their record is pathetic.It has reached the point that when my wife and I see a Bell truck drive by we look at each other and say ""There goes our internet service again"" I will be researching the options available to me in the next little while with the objective of replacing my ISP and while I am at it going to Shaw for tv.I would like to point out that you are able to identify your clients by area code but I have never received a ""E""mail from you apologizing for not providing the service we pay for and ""it aint cheap"".Yet you find us every month to send our bill.We spend 6 months of the year in the US and feel that if Bell operated in the US where in fact there is competition you simply would not survive.By the way on that day    I called back 45 minute later and this time the agent (not in Canada,but a little easier to understand) informed me that the internet was down in area code 613 and service would be restored at 1500 hours ,a delay of close to 5 hours.",1
250515,12-SEP-11,08-SEP-11,Abdul,,en,65.93.116.225,richard.morrison5@sympatico.ca,13186084,000000119733732,4,4,,4
250516,12-SEP-11,09-SEP-11,Sami,,en,70.51.59.5,lsazant@sympatico.ca,13195946,000000119757824,3,1,"Better communication between depts.  The problem was ongoing but the agent had no idea of the issue.  She set up a technician appointment for the next day. I stayed home for 5 hours but no one ever showed up. When we called Bell after the scheduled time, someone eventually got in touch with the technician. He called to say that the problem was a cable needing replacement and that we never had to stay home for the day.  He said the cable would be replaced on Sunday (yesterday). The situation still isn't resolved. We're still having Internet connectivity problems...  A technician visited the house on August 22nd and the issue still has NOT been fixed.",1
250517,12-SEP-11,11-SEP-11,Alex,,fr,65.92.251.191,rejeannehondras@bell.net,13215930,000000119802765,5,4,,5
250518,12-SEP-11,09-SEP-11,Ali,,en,174.88.12.101,alnpat@sympatico.ca,13189578,000000119768199,5,5,The intial phone contact...just tryingt o get through the system to finally get to speak with someone.  The computer genersated part of the call was tricky at best.  Once I got to a real sperson...everything was great.,5
250519,12-SEP-11,08-SEP-11,Justin,,en,70.31.227.244,muriel.shuffler@sympatico.ca,13184556,000000119739591,4,4,At this time I feel that I should not have had to make the second call in order to resolve the reduced charge that I had been promised however Justin from London Ontario was very efficient in resolving the problem. ,5
250520,12-SEP-11,05-SEP-11,James,,en,70.52.169.226,jacqueline.gow@sympatico.ca,13137508,000000119659696,5,5,nothing,5
250521,12-SEP-11,08-SEP-11,Marvin,,en,174.91.181.138,wstaddon@sympatico.ca,13188628,000000119733379,4,4,,4
250522,12-SEP-11,11-SEP-11,Claudia,,en,70.48.169.48,peter.joanisse@sympatico.ca,13215524,000000119807264,4,5,Time response,3
250523,12-SEP-11,09-SEP-11,Rolando,,en,70.27.71.102,nannie-64@sympatico.ca,13197326,000000119760967,5,5,"nothing, rolando was excellent",5
250524,12-SEP-11,10-SEP-11,Ridha,,fr,76.70.92.168,ymymym@sympatico.ca,13209686,000000119784230,5,5,Rien,5
250525,12-SEP-11,04-SEP-11,Sarah,,fr,65.93.163.218,jmjojoblum@bell.net,13128913,000000119644593,5,4,,5
250526,12-SEP-11,11-SEP-11,Zohra,,fr,70.55.92.194,chag@bell.net,13211052,000000119798026,3,3,avoir plus de temps pour répondre.Je crois que la fin de semaine ils y a moins de conseillers . merci!  ,3
250527,12-SEP-11,11-SEP-11,Oscar,,en,74.14.62.10,tessparker@sympatico.ca,13217044,000000119804753,1,1,"Well for one thing, Oscar did not show up. He cancelled and when we demanded someone come a nice young man by the name of Scott showed up and he told us the other guy was from Peterborough and said he was going home that he wasn't servicing us. and Scott got called and took care of our problem. Scott should be highly compensated for such great service and steeping up to fix the job while Oscar left to go home is day was over so we will NEVER be happy with Bell",1
250528,12-SEP-11,18-AUG-11,Obaidullah,,en,74.12.174.15,hochiminh@bell.net,12940973,000000119276558,4,4,,3
250529,12-SEP-11,30-AUG-11,Jose,,en,184.151.63.215,eandv.sampson@sympatico.ca,13059903,000000119544997,4,3,Everything was fine,5
250530,12-SEP-11,11-SEP-11,Alonia,,en,64.231.185.201,d_cmatthews@sympatico.ca,13211368,000000119806420,4,1,"Your technical team was not available when I was on the phone, so your service representative informed me that they would call within 24 hours to schedule a time to replace my defective modem.  I never received this call and, therefore, am still no closer to having my internet failure rectified.  At this point, I am not pleased with the support provided by Bell which is evidenced by my answer to #4 below.  I require my internet for a business that I operate out of my home and need to have this simple issue rectified immediately.",2
250531,12-SEP-11,11-SEP-11,Hector,,en,64.231.191.2,vham@sympatico.ca,13217308,000000119807336,5,5,,5
250532,12-SEP-11,09-SEP-11,Jose,,en,50.101.142.152,stan.cox@sympatico.ca,13199738,000000119772464,2,1,Replaced my defective modem when it was promised.,1
249092,11-SEP-11,08-SEP-11,Houcem,,fr,184.145.191.220,gstp1@sympatico.ca,13179962,000000119730623,4,5,,4
249093,11-SEP-11,07-SEP-11,David,,en,70.27.137.9,thec@sympatico.ca,13173854,000000119718387,4,4,I had called the previous night and waited 45 minutes only to be cut off. The call was to correct a billing error of $100 that was the company's fault- not mine. This is not acceptable and perhaps giving customers an approx. wait time period would improve satisfaction and service.,2
249094,11-SEP-11,10-SEP-11,Sabrine,,fr,76.69.188.142,michel.marinier062@sympatico.ca,13206776,000000119783075,4,4,,4
249095,11-SEP-11,08-SEP-11,Mohammed,,en,76.68.134.102,sam.dearruda012@sympatico.ca,13186666,000000119745339,5,4,,4
249096,12-SEP-11,06-SEP-11,Abid,,en,70.53.72.87,martyw@bell.net,13153976,000000119690998,5,5,"When we called in our land line was buzzing and consequently our internet receptivity was also not working..The buzzing never disapeared as my wife couldn't get to the door on time to let the bell technician in..We will include a sign to ask people to come to the door at the top of the ramp next time as this is a more accessable door for  Mary who is well chair limited..Whatever he did at the box didn't remove the buzzing so another 611 call was made..We had to wait an extra 3 days for the internet expert to at least get the internet functioning properly..The buzzing on our land line.which shares a jack with the internet modum(high speed)provided by your organization continues but doesn't impede either the internet functionality or verbal communication on our land line so for that we are thankful...Regards,Marty Wolf husband of Mary Close and generally the person that pays your toll charges.  promptly
",5
249097,12-SEP-11,12-SEP-11,,,fr,65.94.244.158,,,,5,4,"veillez m'envoyer un couriel si vous constater que j ai deja dépassé les lim ites ca m'aidera beaucoup.merci
Je vous félicite d'avoir un bon employé comme EULYECE,si tous sont comme lui,vous aurez beaucoup de client chez bell.il m'a aidé dimanche parce que sans lui je n'arrivais pas a comprendre la lourde facture que vous m'avez envoyé pour le mois d aout.mais lui il m'as tout expliqué et j ai fini par comprendre.a la prochaine",3
249098,12-SEP-11,10-SEP-11,Houssem,,fr,67.68.116.102,hrc50@bell.net,13204664,000000119793022,4,5,Nous payer un voyage en Tunisie d'une semaine pour se faire expliquer sur place toute la procédure...,4
249099,12-SEP-11,11-SEP-11,Rolando,,en,70.53.226.169,mtl.ant.soc@sympatico.ca,13215064,000000119797310,5,5,,5
249100,12-SEP-11,11-SEP-11,Gilberto Jose,,en,70.50.196.197,liacwacs@sympatico.ca,13214022,000000119807374,5,5,Nothing it was great!,
249101,12-SEP-11,11-SEP-11,Mehdi,,fr,184.144.178.53,paul.courville@bell.net,13215442,000000119798229,4,4,"À partir du moment ou une réponse intelligente est fournie...avec crédibilité, je crois que c'est la réponse que le client attend.",5
249102,12-SEP-11,31-AUG-11,Oscar,,en,69.158.31.29,lormac@sympatico.ca,13080635,000000119565253,1,1,"To have received a new modem within a reasonable time, i.e  2-5 business days, and not the actual 28 days (August 15 to delivery Sept. 9).  It was a stressful and most unsatisfactory experience!!!  My complaint is not necessarily with Oscar per se, but the entire Bell experience from my first call August 15th to modem delivery.",1
249103,12-SEP-11,11-SEP-11,Kamel,,fr,65.94.167.173,denis.cornay@bell.net,13211598,000000119799780,4,4,,5
249104,12-SEP-11,11-SEP-11,Mohan,,en,70.26.120.105,rwoods69@sympatico.ca,13216254,000000119797292,3,3,My email was down due to your end problem,4
249105,12-SEP-11,11-SEP-11,Johanna,,en,65.95.126.61,jabloom@sympatico.ca,13212928,000000119807420,3,1,"I have been waiting for the senior tech team to contact me (as I have been told I would) to help eliminate a virus that sends out garbage messages to those who e-mail me. No one has called and I have now been told I will hear within 72 hr. If I do not, I will be cancelling my Sympatico account",2
249106,12-SEP-11,11-SEP-11,Jerome,,en,74.14.62.10,tessparker@sympatico.ca,13217040,000000119804341,1,1,Language was an issue and say one thing BUT mean another. Poor customer service skills,1
249107,12-SEP-11,11-SEP-11,Anirban,,en,74.14.62.10,tessparker@sympatico.ca,13217042,000000119798802,1,1,The only way we got service was demanding service and that we would cancel our service. Sunday is family time and to wait for service from 11am to 6pm and then be told have to wait until the next morning. Bad all the way around. Are we looking to switch most definetly,1
249108,12-SEP-11,29-AUG-11,Kevin,,fr,184.145.190.52,ebenmoriart@bell.net,13049545,000000119491600,4,5,arriver aux prix de la concurence,
249109,12-SEP-11,11-SEP-11,Ayesha,,en,70.24.211.184,jenadoyle14@sympatico.ca,13213176,000000119807339,1,1,Solved the problem and called me back,2
249110,12-SEP-11,11-SEP-11,Erick,,en,70.27.103.67,rick_shaw@sympatico.ca,13216024,000000119806817,5,5,,5
249111,12-SEP-11,11-SEP-11,Romy,,fr,76.65.137.224,jmlaforge@bell.net,13213314,000000119800983,5,5,"Même si je ne suis pas familier avec l'informatique la préposée a fait preuve
d'une patience exemplaire
merci",5
249112,11-SEP-11,28-AUG-11,Maria,,en,76.70.112.52,dzuk@sympatico.ca,13043115,000000119480667,4,4,"When e-mails servers are changed behind the scenes, it would be a good idea to let your customers know instead of the customer trying to figure out, with lots of frsutration, why outlook is not working (send/receive) - frustration with thinking that My computer was the problem and not bell's oversight in letting their customers know that changes have been made to their profiles....typical of bell however...never putting customers first ",1
249113,11-SEP-11,23-AUG-11,Patrick,,fr,70.52.100.2,cynthia.doyon@sympatico.ca,12989355,000000119361898,5,5,accepter d'aider la configuration de périphériques autres que celles de BELL.,1
249114,11-SEP-11,06-SEP-11,Jean-Philippe,,en,74.14.85.188,roonbarb@sympatico.ca,13157200,000000119691863,5,5,,5
249115,11-SEP-11,02-SEP-11,Daniella,,en,74.12.9.225,delores.wilson@bell.net,13111059,000000119624068,3,4,Given the fact that I have four services with bell.  I am closely monitoring the monthly bills and will decide if I want to continue all my servcies with bell as I do not feel the rates fo the cable and the internet is reasonable.  Thanks,2
249116,11-SEP-11,09-SEP-11,Kry,,en,64.228.140.21,youngadc@sympatico.ca,13201066,000000119775814,5,5,,4
249117,11-SEP-11,10-SEP-11,Yousri,,fr,174.93.232.240,ginetteletourneau@sympatico.ca,13204290,000000119784648,5,5,,4
249118,11-SEP-11,10-SEP-11,Rym,,fr,65.92.22.129,loupebou@sympatico.ca,13206096,000000119791100,4,2,"Avec le coût que nous défrayons pour notre service internet, serait-il possible d'avoir des techniciens qui puissent nous aider dans tous les domaines d'Internet (communications, services de paramètres pour produis Microsoft, Windows Live Mail, etc., etc.).  Merci de votre attention.  En espérant qu'à l'avenir, il nous sera possible de pouvoir avoir du service à tous les niveaux lorsque ça touche INTERNET.  Tout comme pour la téléphonie ou la télévision.  Merci à l'avance.  Clients de longue date ...",4
249119,11-SEP-11,10-SEP-11,Nora,,en,70.29.1.151,james.lukow@sympatico.ca,13204876,000000119785629,5,5,,5
249579,12-SEP-11,11-SEP-11,Nix,,en,65.95.110.15,philandannette@sympatico.ca,13215562,000000119803063,2,2,"The problem I have with Bell is I have to call every month because I am being overcharged for my internet usage. I realize that I am being credited for the mistake, however I don't think that Bell places any value on my time. If I dont check my bell bill every month I will continue to get overcharged. Unacceptable.",1
249580,13-SEP-11,12-SEP-11,Deepika,,en,70.31.17.2,takcheong4@sympatico.ca,13216968,000000119808034,2,2,,2
249581,13-SEP-11,12-SEP-11,Anthony Florence,,en,174.93.8.100,lewington@bell.net,13226100,000000119831324,3,1,It would have been a better experience by handling the inquiry the first time that I had called. ,1
249582,13-SEP-11,11-SEP-11,Denis,,en,70.53.40.87,altodd@sympatico.ca,13210172,000000119797363,2,2,Train your employees,1
249583,13-SEP-11,12-SEP-11,Justin,,fr,70.52.103.32,gildery@sympatico.ca,13223114,000000119808885,5,4,C'est bien merci,5
249584,13-SEP-11,12-SEP-11,Sarah,,en,174.95.137.230,don.jones1@sympatico.ca,13221742,000000119815481,5,5,"Give Sara a promotion, the most helpful and personible person I have ever dealt with at bell.",5
249585,13-SEP-11,12-SEP-11,Haythem,,fr,70.51.7.205,claude_vandal99@sympatico.ca,13220628,000000119817507,4,4,parler moins vite et parler plus fort quand vous avez affaire à une personne âgée ,5
249586,13-SEP-11,12-SEP-11,Med Wassim,,en,70.53.214.247,jackf32@sympatico.ca,13224020,000000119832239,2,1,Help me resolve the problem with my monitor settings,2
249587,13-SEP-11,12-SEP-11,Elizabeth,,en,70.28.79.55,waynepacey@sympatico.ca,13232730,000000119824178,5,5,we  had  to  call  twice  because  the  first  girl  could  not  speak  enough  english  for  us  to  understand  what  we  had  to  do  to  make  the required  changes,5
249588,13-SEP-11,12-SEP-11,Andrew,,en,184.147.19.253,emerkley@sympatico.ca,13222220,000000119811503,3,3,"andrew -is in retention dept - we have been paying for an account for 15 months that we should be totally credited for - we were credited some but I still feel it should be 100% and whoever set up the dial up when we have a high speed modem in our home should have explained that - I asked to be credited for the full amount Andrew told me to take it up with the executive offices and as I explained we have our home phone, internet, 2 business lines at another location and dedicated fax number with Bell - I plan on moving all of our lines and home internet to another supplier - I think that Bell does not have the respect for long term customers and a decision to credit us the balance of approx 150.00 is extremely short sighted as that is less than one month of all of what we pay to bell for 2 business line, rollover, home phone, internet, dedicated fax line. It took almost a week for us to receive a power cord for our modem - and a person from India not knowing where ontario was and we live an hour from Toronto and were without internet for about a week - I could not work from home for our other business as we depend on internet to receive info etc - overall I am frustrated with Bell - I was told it would cost me more to cancel my service early on a contract for my business - I have a date written on my calendar and have called Rogers to come and begin the process for 2 business lines and fax for our business and will be doing the same for home - was it worth it to bell in the long run not to hear what I was saying about being a longterm customer - over 30 years home phone and over 20 in business - it is better to treat your customers that you have well - they shouldn't have to ask for promotions - you should be offering to them - why should a new customer get better rates than the customer who has been with you for 30 years?  For the sake of 150.00 was it worth it to bell as a longterm decision and being told I will have to got to the executive offices if I would like a different answer",1
249589,13-SEP-11,12-SEP-11,Nadim,,fr,69.159.156.35,blanchet_richard@sympatico.ca,13219568,000000119810302,4,2,"Nadim devait nous rappeler et parler à ma fille hier, le problème serait sur son portable, nous attendons son appel.",4
249590,13-SEP-11,09-SEP-11,David,,en,173.178.234.158,sdav108@sympatico.ca,13199312,000000119760690,4,4,,4
249591,13-SEP-11,12-SEP-11,Rayeesa,,en,65.92.34.65,wfelmy@sympatico.ca,13232782,000000119809806,4,4,,4
249592,13-SEP-11,12-SEP-11,Rym,,fr,70.53.141.23,destinee1@sympatico.ca,13221512,000000119823965,5,5,rien,4
249593,13-SEP-11,12-SEP-11,Haythem,,fr,70.53.141.23,destinee1@sympatico.ca,13221514,000000119822773,5,5,rien,4
249594,13-SEP-11,12-SEP-11,Andrew,,en,65.92.34.65,wfelmy@sympatico.ca,13232786,000000119809577,4,4,,4
249595,13-SEP-11,12-SEP-11,Karla,,en,174.95.199.206,winpuk@sympatico.ca,13232856,000000119825428,4,4,nil,5
249596,13-SEP-11,12-SEP-11,Hedi,,fr,76.71.195.203,lesgilbert@bell.net,13226078,000000119808372,5,5,,4
249597,13-SEP-11,12-SEP-11,Mahmoud,,fr,76.71.195.203,lesgilbert@bell.net,13226080,000000119816794,4,5,,4
249598,13-SEP-11,12-SEP-11,Addu,,en,74.12.188.83,curry@bell.net,13220894,000000119833293,5,4,perhaps due in part to my hearing I had difficulty understanding what the representative was saying. This person's accent was tough to follow. ,5
249599,13-SEP-11,12-SEP-11,Ronald,,en,174.89.141.63,a.filipe@bell.net,13218094,000000119814842,5,5,,5
249600,13-SEP-11,12-SEP-11,Ashley,,en,70.55.48.203,smeade.kw@bell.net,13231162,000000119817329,1,1,give correct information.  Was given a very confident answer which was then proven wrong.,1
249601,13-SEP-11,12-SEP-11,Marco,,en,174.88.14.95,phil.winer@sympatico.ca,13229206,000000119828883,5,5,,4
249602,13-SEP-11,12-SEP-11,Edwin,,en,184.147.129.106,roneec@sympatico.ca,13230210,000000119821626,5,5,Everything went very well and professionally. Wouldn't change a thing,5
249603,13-SEP-11,12-SEP-11,Melissa,,en,64.231.164.239,yelrekaw@sympatico.ca,13233010,000000119815802,5,1,"Upgrade the internet DSL speed in my area.

I will have to find an alternate Internet provider to get the speed I need. Bell is falling behind.",2
249604,13-SEP-11,12-SEP-11,Kevin,,en,70.27.22.169,emfleming@sympatico.ca,13222226,000000119810752,5,4,,4
249605,13-SEP-11,12-SEP-11,Gilberto Jose,,en,66.199.35.148,johnalice@sympatico.ca,13224880,000000119829860,5,5,,5
249606,13-SEP-11,12-SEP-11,Sergio,,en,66.199.35.148,johnalice@sympatico.ca,13224882,000000119831997,5,5,,5
249607,13-SEP-11,12-SEP-11,Dilli,,en,65.93.137.197,r.daisley@sympatico.ca,13229496,000000119824733,5,5,,5
249608,13-SEP-11,12-SEP-11,Mayned,,en,70.49.26.213,john.tran@sympatico.ca,13224864,000000119811538,4,4,,4
249609,13-SEP-11,12-SEP-11,Salvador,,en,216.129.31.125,gawlikj@sympatico.ca,13222874,000000119824982,4,4,,4
249610,12-SEP-11,11-SEP-11,Oscar,,en,174.95.11.119,mcgreener@sympatico.ca,13214648,000000119805916,4,4,,5
249611,12-SEP-11,11-SEP-11,Seshadri,,en,70.31.37.89,betty.miller@sympatico.ca,13210622,000000119797300,4,4,Reassure me that he was still on the line when long silences,5
250038,12-SEP-11,10-SEP-11,Visakan,,en,65.92.147.140,jeffstorey@sympatico.ca,13205064,000000119782345,4,4,there was no need for my phone call if all components of my wireless internet were sent to me originally. ,4
250039,12-SEP-11,11-SEP-11,Mohamed,,fr,67.68.142.192,champagne.gregoire@sympatico.ca,13211060,000000119799273,2,4,"Si le technicien n'était pas capable de remettre mon Service de sécurité Bell, il aurait dû transférer mon appel à un autre technicien au lieu de me dire qu'il ferait un ""ticket"" et que j'aurais mon Service de sécurité dans trois jours seulement.
C'est très décevant ce genre de problème avec un technicien et c'est pour cette raison que Bell perd beaucoup de clients qui vont chez Videotron.
J'ai demandé de parler à un superviseur et il n'a pas voulu transférer l'appel.
de plus, il a fait une copie de mes fichiers de mon ordinateur et je ne sais vraiment pas si c'était vraiment nécessaire pour ce genre de problème.
J'aimerais bien discuter par téléphone avec un représentant du Service à la clientèle:  450-263-9880
",4
250040,12-SEP-11,08-SEP-11,Tyler,,en,70.54.155.156,zerf@sympatico.ca,13188850,000000119750744,4,3, My phone keep cutting out  after two rings. did not replace the cover of the plugs in the rooms. Please send technitcian to complete the job,4
250041,12-SEP-11,09-SEP-11,Ahlem,,fr,174.88.56.76,g.lanouette@sympatico.ca,13192882,000000119757809,5,4,elle as trouver le probleme rapidement,5
250042,12-SEP-11,11-SEP-11,Karla,,en,70.30.23.218,von.jim@bell.net,13217374,000000119798548,5,5,"Have the techs speak slower. Initialy, I had some difficulty understanding her.  This was primarily due to my own physical condition.",4
250043,12-SEP-11,06-SEP-11,Adam,,en,76.64.3.108,hjarmain@sympatico.ca,13150238,000000119681676,4,4,,4
250044,12-SEP-11,09-SEP-11,Anne-Marie,,en,67.68.137.26,shanegauthier@sympatico.ca,13199388,000000119765971,5,5,less time with amely [computer],3
250045,12-SEP-11,08-SEP-11,Jessica,,en,70.26.20.59,salmar@bell.net,13186658,000000119739142,1,1,"commit to the time lines expressed,to resolve the problem",2
250046,12-SEP-11,30-AUG-11,Teri,,en,70.53.226.180,david.batten093@sympatico.ca,13059271,000000119524454,2,1,,1
250047,12-SEP-11,10-SEP-11,Mauricio,,en,69.157.102.118,jmackay@bell.net,13205204,000000119792979,1,4,"It took 48 minutes on the phone for your rep to reset my password to set up my email on a new computer, which seems ridiculous. His English was extremely broken. He kept getting email programs confused - kept trying to tell me how to use Outlook, when I had clearly told him I was using Windows Live Mail. And then he didn't know Windows Live mail at all. He kept telling me to click on certain tabs that the program doesn't even contain. I was very frustrated trying to understand his directions, both because he didn't know what he was doing with the program, and by his poor command of English. Please make sure your tech support people know the programs, and more importantly, the language they're trying to use. It reflected poorly on my impression of Bell. Bell can do much better. Simple as that.",1
250048,12-SEP-11,10-SEP-11,Alex,,en,70.51.75.244,mareva7@sympatico.ca,13206392,000000119788428,5,5,NOT A THING- THE REPRESENTATIVE DID A FANTASTIC JOB. HE WAS VERY HELPFUL AND EXTREMELY PATIENT. WHAT A GREAT EXPERIENCE. THANK YOU,5
250049,12-SEP-11,10-SEP-11,Salvador,,en,70.51.236.237,s.linda@sympatico.ca,13208316,000000119786529,1,1,had a technician who knew what he was talking about,1
250050,12-SEP-11,11-SEP-11,Mario,,en,76.69.38.104,t.mcg@sympatico.ca,13216958,000000119799857,5,3, The connection is not stable. Three modems and the same problems! I am fed up with Bell! Wasting hours trying to get on the net.,1
250051,12-SEP-11,11-SEP-11,Sudheer,,en,70.55.217.216,wgrant1998@sympatico.ca,13217450,000000119807649,3,3,"We are still working on the problem and
I asked the Technician to call back tonight around 7:30 pm to continue. ",5
250052,12-SEP-11,10-SEP-11,Mindy,,en,174.89.125.226,claire_wille@sympatico.ca,13202858,000000119783806,4,4,The message I heard when called for Tech assistance said there for tech difficulties for my calling area -therefore I waited before speaking to a customer care rep. The customer care denied that there were problems within my area code and suggested the power cord was defective preventing connection. She was right - but the message I heard when calling was incorrect and needed to be either more specific or up-dated.,4
250053,12-SEP-11,11-SEP-11,Shoab,,en,70.53.3.97,allanhackett@sympatico.ca,13210148,000000119799330,5,5,,5
250054,12-SEP-11,11-SEP-11,Balaji,,en,174.94.51.138,blacknovember58@sympatico.ca,13210684,000000119804779,1,1,,2
250055,12-SEP-11,11-SEP-11,Cristobal,,en,174.94.51.138,blacknovember58@sympatico.ca,13210686,000000119803869,1,1,,1
250056,12-SEP-11,11-SEP-11,Mardoqueo,,en,174.94.51.138,blacknovember58@sympatico.ca,13210688,000000119805026,1,1,,1
250057,12-SEP-11,09-SEP-11,Timothy,,en,206.47.249.246,sp_83@bell.net,13199708,000000119759568,5,5,,5
250058,12-SEP-11,11-SEP-11,Karen,,en,65.93.204.169,rufus54@sympatico.ca,13216232,000000119800736,1,1,Continue with the service we previously had. When changes need to be made your customers should be notified prior to that change.,2
250059,12-SEP-11,11-SEP-11,Anne-Marie,,en,70.49.0.223,simthecat@sympatico.ca,13216684,000000119804995,5,5,I would recomend bell to others for the service however i am not convinced that it is the most economical way to go.  We are currently looking into eastlink and switchworks as I am a student and a mother of four and really can't afford a high communications bill,3
250060,12-SEP-11,30-AUG-11,Kalthoum,,fr,70.53.22.235,michellalande@sympatico.ca,13064841,000000119530707,5,5,,5
250061,12-SEP-11,11-SEP-11,Alexander,,en,24.246.76.252,jechan@sympatico.ca,13213154,000000119796621,3,3,use next-day express to ship the replacement part,3
250062,12-SEP-11,08-SEP-11,Abderrahmane,,en,74.12.238.151,ferrett@sympatico.ca,13179190,000000119744407,5,4,Some confusion with other representatives as to which phone number I should be calling. Once I connected with Abderrahmane everything went just great. Very knowledgeable !!,5
250063,12-SEP-11,11-SEP-11,Hemavathi,,en,70.51.66.87,pampyc@sympatico.ca,13215382,000000119804632,4,4,,5
250064,12-SEP-11,10-SEP-11,Aymen,,fr,70.48.95.165,bienvenu.tremblant@sympatico.ca,13202216,000000119794422,5,2,Rien c'est de ma faute je ne n'allumais pas le bon bouton et il ne pouvait pas savoir que je ne fasais pas la bonne maeuvre.Il m'a conseillé d'aller voir mon réparateur qui a bien ri en me montrant le bon interupteur de wifi Merci a aymen .,5
250065,12-SEP-11,10-SEP-11,Karingula,,en,174.89.63.186,palipa@sympatico.ca,13207428,000000119789821,4,4,Probably nothing. The cause for failure to connect was never determined. The next morning everything worked perfectly the first time we attempted to connect. We called to discuss canceling the technician but it was decided to have one come to inspect the hookups and modem. The promised technician never did show up.,4
250066,13-SEP-11,12-SEP-11,Syed Mustafa,,en,70.24.5.78,rivnie@sympatico.ca,13229978,000000119811774,5,5,,4
250067,13-SEP-11,12-SEP-11,Adam,,en,76.68.54.36,varshnei@bell.net,13232490,000000119812778,4,4,,5
248618,08-SEP-11,07-SEP-11,Thitola,,en,70.48.52.162,paula.samoila@sympatico.ca,13171202,000000119724116,5,5,,4
248619,08-SEP-11,06-SEP-11,Sami,,fr,67.68.249.100,fafer@sympatico.ca,13148810,000000119689619,4,4,,5
248620,08-SEP-11,07-SEP-11,Basho,,en,70.24.5.85,frank.com13@sympatico.ca,13165034,000000119728091,5,5,you're web site is annoyingly slow to the point of almost complete frustration,5
248621,08-SEP-11,04-SEP-11,Gloria,,en,184.148.184.5,skimd@bell.net,13131989,000000119652705,5,4,"The service was awesome and the customer service rep was not only knowledgeable, helpful, but also very courteous.",5
248622,08-SEP-11,05-SEP-11,Karina,,en,65.92.144.20,mdzehr@sympatico.ca,13139886,000000119666986,4,4,,4
248623,08-SEP-11,07-SEP-11,Genevieve-Marie,,fr,69.157.225.235,claudemarcotte@sympatico.ca,13162994,000000119728208,3,3,,4
248624,08-SEP-11,01-SEP-11,Duncan,,en,174.95.196.189,crystalmike@bell.net,13093953,000000119587127,1,1,Find a rep with out attitude...,2
248625,08-SEP-11,07-SEP-11,Roshan,,en,70.27.112.196,sughrue@sympatico.ca,13173512,000000119727954,5,5,more experienced tech but he was very accomadating and polite,4
248626,08-SEP-11,07-SEP-11,Clarisse,,en,174.92.102.63,john.ward043@sympatico.ca,13167306,000000119703942,5,5,,5
248627,08-SEP-11,07-SEP-11,Sami,,en,70.48.236.48,sharonallan@sympatico.ca,13173030,000000119706957,4,3,I find that Bell Canada always has great deals and savings for new customers. We have been with Bell for over 20 years and I think that all we get is less service and higher bills. Never any rewards or benefits for long-time customers.,
248628,08-SEP-11,07-SEP-11,Brandon,,en,64.229.5.178,scottwatson07@sympatico.ca,13172884,000000119723009,5,5,,5
248629,08-SEP-11,07-SEP-11,Abdelalim,,fr,64.229.84.123,lucienne.cyr@sympatico.ca,13168870,000000119719819,3,3,,3
248630,08-SEP-11,07-SEP-11,Marvin,,en,76.70.100.200,marcy.wolfe@sympatico.ca,13169254,000000119710289,4,4,,5
248631,08-SEP-11,07-SEP-11,Timothy,,en,64.231.45.120,lkirkham@bell.net,13168638,000000119724548,4,4,needed to speak louder. had trouble understanding him but when he slowed down had no trouble. as far as his work and fixing the problem. perfect.,4
248632,08-SEP-11,04-SEP-11,Denis,,en,74.15.45.242,boehlers@sympatico.ca,13126445,000000119646954,4,3,The customer care representatives comuter kept locking up which caused a lot of extra time on the phone. ,3
248633,08-SEP-11,07-SEP-11,Ali,,en,74.12.188.131,lthompson@sympatico.ca,13168836,000000119728223,5,5,,5
248634,08-SEP-11,07-SEP-11,Mohammed,,en,74.12.188.131,lthompson@sympatico.ca,13168838,000000119728141,5,5,,5
248635,08-SEP-11,06-SEP-11,Steven,,en,70.29.58.78,litwackgoldman@sympatico.ca,13153044,000000119679235,2,2,"I first spoke with Anto, who transferred me to Steve and then with Riel and then with Pierre who transferred me to Serge and then with Marco who transferred me to Shirlee all of whom are employees from Bell who could not really help me with a relatively simple problem. It was over 7 hours of complete frustration which affected my business as I could not send out e-mails. I would have liked the first person to tell me what the resolution of the issue was instead of having to go through the same problem with 7 people from Bell.",3
248636,08-SEP-11,07-JUL-11,Shawna,,en,184.145.22.54,shabbiremail@bell.net,12530573,000000118316646,5,5,Don't see any I think you guys are good. good job,5
248637,08-SEP-11,07-SEP-11,Sudheer,,en,65.92.145.30,brenda_mackenzie_6@sympatico.ca,13162132,000000119720850,4,3,"I took time off of work to work on a freelance opportunity.My modem kept shutting on / off.I was hoping I could pick up a new one immediately, and not have it mailed.Very distressing.Lost the job as I could not produce.",3
248638,08-SEP-11,06-SEP-11,Karen,,en,65.95.211.124,rnerbonne65@bell.net,13156984,000000119673953,5,5,nothing better could have been done,5
248639,08-SEP-11,25-AUG-11,Marie,,fr,67.70.29.74,maulimen@sympatico.ca,13018913,000000119418951,5,4,,5
248640,08-SEP-11,07-SEP-11,David,,en,174.95.68.11,Jehova@bell.net,13160350,000000119714358,5,5,,5
248641,08-SEP-11,07-SEP-11,Claudia,,en,70.30.73.24,jwright1@bell.net,13167672,000000119727124,5,5,have people on the line that are fluent in english .i had a hard time understanding the person and had to listen very carefully.,5
248642,07-SEP-11,05-SEP-11,Chiraz,,fr,174.89.231.99,carole.christian@sympatico.ca,13134688,000000119657480,5,3,m`accorder un meilleur tarif pour le service internet qui m`apparait plutot chère comparativement a la competition (videotron),3
248643,07-SEP-11,05-SEP-11,Alvaro,,en,174.95.11.37,ron.guttman@sympatico.ca,13141814,000000119668729,2,4,"Provide ACCURATE information about the process you were following. The replacement router was promised for Tuesday. It was not handed over to Purolator until Tuesday. No tracking information was provided. When it was provided , ON TUESDAY, it had still not been handed over to Purolator so was not in THEIR system. I was told that it was sent SIGNATURE REQUIRED. This forced me to hang around for the delivery. Or make a special trip MUCH later. The shipment arrive NO SIGNATURE REQUIRED.

All in all, pretty poor service. Nothing was correct about the whole transaction. Plus TWO hours in follow-up calls.",2
248644,08-SEP-11,07-SEP-11,Mohammed,,en,69.158.32.147,brad.plumton084@sympatico.ca,13145968,000000119700803,2,2,"I called asking a simple question regarding my 2wire modem/router and after 10 minutes on the phone never did get a clear answer. Each time there was any semblance of an answer it was always different. Your tech advisor should know the products a little better. 
",2
248645,08-SEP-11,07-SEP-11,Sayeeduddin,,en,174.89.66.96,paulmccool@sympatico.ca,13171232,000000119726348,1,1,Told me that they were changing my settings so my router would no longer work before doing the change procedure,1
248646,08-SEP-11,07-SEP-11,Tyrone,,en,76.69.54.101,lerouxn@sympatico.ca,13168360,000000119707501,5,4,,5
248647,08-SEP-11,07-SEP-11,Mohamed,,fr,174.95.118.56,mjlamoureux@sympatico.ca,13170118,000000119723197,5,5,,5
248648,08-SEP-11,07-SEP-11,Mahender,,en,70.29.131.233,aphrodite_1@bell.net,13161374,000000119710468,1,1,"I was trying to set up a second email account for a new user.  My computer at the time of the call was updating my virus protection ... which happened just after the beginning of my call to Mahinder (in India)(310 SURF).  I apologized repeatedly & he kept saying, ""it's ok"".  However, at the end of the conversation, he said ""I would suggest you get a computer tech to look at your computer, it's too slow"".  With that I said ""Thank you, good bye"" and hung up.  My issue at that point was still not resolved and I was very frustrated to think I had to re-call and try to get it fixed.  It was necessary to get this second email up and running.  I called a second time (310 BELL) and got Sergio in South America.  See my comments on the second survey.  I was disappointed with Mahinder.  The language barrier presented a huge problem but I certainly understood every word he said about getting a tech to fix my computer!!!  This is not the first time I've called at spoken with a person whose English is very difficult to understand but I believe Mahinder's attitude at the end of the conversation was unnecessary. ",3
249120,11-SEP-11,26-AUG-11,Pamela,,en,70.50.115.238,med99@sympatico.ca,13029149,000000119438296,5,5,Nothing,3
249121,11-SEP-11,01-SEP-11,Aleem,,en,69.157.119.127,andreaad@sympatico.ca,13091207,000000119599144,4,4,Nothing,4
249122,11-SEP-11,08-SEP-11,Matthew,,en,76.67.46.8,seadiddy@sympatico.ca,13186840,000000119754687,5,5,,5
249123,11-SEP-11,10-SEP-11,Catherine,,en,76.69.1.9,rmthomson@sympatico.ca,13208062,000000119792685,1,4,"I was put on hold for 3 to 4 minutes or so I was told.  I eventually hung up after holding for 10 minutes.  I didn't check the internet until the next day and it was working but I never heard from Bell regarding the problem.  also I would appreciate someone from Canada working for me, not only is it easier to understand the person but it means a job for a Canadian",2
249124,11-SEP-11,10-SEP-11,Marco,,fr,70.30.169.113,boum.boum@sympatico.ca,13202328,000000119793411,5,5,,4
249125,11-SEP-11,10-SEP-11,Wajih,,fr,69.158.66.210,ctlegault@sympatico.ca,13203016,000000119795644,4,4,,5
249126,11-SEP-11,08-SEP-11,Kalyan,,en,99.239.39.33,antonie.mink@sympatico.ca,13176082,000000119755175,5,5,Not have a disruption to the e-mail service in the first place.,3
249127,11-SEP-11,10-SEP-11,Rayeesa,,fr,74.14.185.179,manuela.d@sympatico.ca,13206344,000000119788540,4,4,,5
249128,11-SEP-11,08-SEP-11,Arbi,,fr,74.15.157.81,charly_19@bell.net,13177354,000000119753180,4,4,rien tout était ok.,4
249129,11-SEP-11,06-SEP-11,Brahim,,fr,67.68.195.26,fnac@sympatico.ca,13149030,000000119699156,5,5,,4
249130,13-SEP-11,12-SEP-11,Samia,,fr,174.94.111.171,roberthalle@sympatico.ca,13230111,000000119812237,5,5,Non.,5
249131,13-SEP-11,12-SEP-11,Hema,,en,67.70.30.29,john_dewar5@sympatico.ca,13224874,000000119816153,5,5,"Madu was great, you need more people like her, very professional, friendly, and extremely focused on the customer.",5
249132,13-SEP-11,12-SEP-11,Pedro,,en,70.54.2.18,jrmaas@bell.net,13225070,000000119815422,5,1,"It was a pleasure to speak with Pedro who did everything he could possibly do to resolve my internet problem. Unfortunately, he had to escalate my problem to another division and I'm still waiting for it to be resolved? It's now 24 hours later and I'm still waiting for my problem to be resolved? Pedro was extremely professional and sincerely disappointed that he was unable to resolve my problem. Being in sales and customer service myself, I would say that Pedro is truly an assest to your company and I would certainly appreciate it if you could please pass along my thanks to him.",5
249133,13-SEP-11,12-SEP-11,Allan,,en,174.88.76.112,bobmcgraw@sympatico.ca,13219628,000000119820470,3,4,have someone I could understand. I had to ask quite often for this representative to repeat what they had said,3
249134,13-SEP-11,12-SEP-11,Rowena,,en,70.30.136.251,akmanos@sympatico.ca,13218372,000000119830754,4,4,"Rowena did a good job answering my questions. However, whether I recommend Bell to other people has nothing to do with her. I've dealt with other people who weren't as pleasant as she was.",3
249135,13-SEP-11,12-SEP-11,Med Amine,,fr,70.52.38.116,guertytremblay@bell.net,13223342,000000119834159,5,5,tout etait parfait,5
249136,13-SEP-11,12-SEP-11,Sonia,,fr,67.68.147.180,nicha106@sympatico.ca,13228464,000000119812154,5,4,rien de plus ,4
249137,13-SEP-11,12-SEP-11,Jose,,en,74.14.149.248,mar-do@sympatico.ca,13226956,000000119810825,4,4,Only comment would be that we were told the technician would be at our house sometime between 12:00 and 6:00 -- this is a pretty big window -- can you not narrow that down to within maybe 2 hours instead of 6 hours.  Our technician did a good job and was fast and efficient.,4
249138,13-SEP-11,09-SEP-11,Cath,,en,74.12.44.8,george.labrakos@sympatico.ca,13193026,000000119760163,4,4,change modems every 5 years so they dont fryed up ,4
249139,13-SEP-11,12-SEP-11,Susy,,en,70.49.107.109,northjan@sympatico.ca,13228620,000000119814792,5,5,,4
249140,13-SEP-11,12-SEP-11,Jean,,en,67.71.136.96,monkeybar@sympatico.ca,13228056,000000119828753,1,4,"Her response to my complaint was simply to apologize.  In my view, when someone screws up an apology is in order, fine, but also a remedy.  All she offered, over and over, was an apology.  When I was insistent about something more, I was finally put through to someone who actually provided a remedy with no fuss and in a very short time frame.",1
249141,13-SEP-11,12-SEP-11,Harathi,,en,208.124.148.84,jinakim@sympatico.ca,13224640,000000119835119,1,1,instead of having me waiting online for 30 mins for the 2nd line technical support only to find out that there was no one available for me...actually have someone to speak with,1
249142,13-SEP-11,12-SEP-11,Saadullah,,en,70.52.231.136,gtcain@sympatico.ca,13223338,000000119810215,5,5,nothing.,4
249143,13-SEP-11,12-SEP-11,Krishidhar,,en,64.231.128.138,norm.gerow@sympatico.ca,13228582,000000119830035,2,3,The operator took to long to resolve my issue.,3
249144,13-SEP-11,12-SEP-11,Ghaleb,,fr,76.67.188.106,johanne.roger3@sympatico.ca,13224826,000000119833210,1,1,"haydel xq 215 pas du tout intéressé à garder le client suggère meme de se désabonner ,ne fait rien pour aider",1
249145,10-SEP-11,09-SEP-11,Ivette,,en,70.48.209.228,runner1970@sympatico.ca,13199000,000000119775976,4,4,,4
249146,10-SEP-11,09-SEP-11,Sylvie,,en,174.95.231.202,hartley.b@sympatico.ca,13193468,000000119757441,5,5,No everything was great,5
249147,10-SEP-11,09-SEP-11,Khan,,en,76.69.57.175,jim.turner1@sympatico.ca,13194426,000000119774451,1,1,Restore my email.  This is my 7th day without it!,1
249148,10-SEP-11,09-SEP-11,Raouf,,fr,69.156.206.86,walid_sayeh@sympatico.ca,13200772,000000119777659,,1,,1
249149,10-SEP-11,09-SEP-11,Sergio,,en,76.68.103.93,slwarren@sympatico.ca,13199592,000000119760935,5,1,Customer care representative was excellent and did everything to help me try to resolve the issue I have been having with regards to receiving emails on my phone but unfortunately the problem is NOT FIXED!,4
249150,10-SEP-11,09-SEP-11,Mohammed,,en,74.12.45.13,febbie@sympatico.ca,13192676,000000119777700,5,5,,5
249151,10-SEP-11,09-SEP-11,Imran,,en,69.156.110.231,plvan@sympatico.ca,13198130,000000119774491,1,1,Fix the problem,1
249152,10-SEP-11,09-SEP-11,Olfa,,fr,76.69.193.33,alenha@sympatico.ca,13189504,000000119762440,5,5,"Tout etait parfait
Cette femme avec qui j'ai fais affaire etait superbe en tout points.",5
249153,10-SEP-11,09-SEP-11,Seshidhar,,en,70.29.114.96,slavenhome@sympatico.ca,13199576,000000119772074,5,5,nothing,5
249154,10-SEP-11,09-SEP-11,Nandhini,,en,174.88.184.173,robinsonradcliff@sympatico.ca,13198814,000000119766543,5,5,A very minor language problem probably made worse by my poor hearing. Nandhini was extremely patient with me and did an excellent job coaching me through the procedure. I would hope she is available if I require assistance in the future.,5
249612,12-SEP-11,11-SEP-11,Philip,,en,76.64.96.33,b.deline@sympatico.ca,13210470,000000119800198,5,2,"Replace the modem. It hasn't worked right since I got it. Someone is suppose to come today to check out a problem on the line,and maybe that will solve some of the problems. But I need a modem that works all the time, without the constant outages and slow-downs.
",4
249613,12-SEP-11,11-SEP-11,Miguel,,en,76.64.11.32,mollydolly@bell.net,13214978,000000119807371,1,1,he put us on hold and then it hung up was on for half hour,1
249614,12-SEP-11,11-SEP-11,David,,en,174.89.108.11,donna.commerford@sympatico.ca,13211782,000000119806660,4,4,nothing..David was excellent.  there is still a problem with the wireless.  He is calling me back tonight....Great service..,5
249615,12-SEP-11,11-SEP-11,Mary-Jane,,fr,174.94.80.223,real.mathieu@sympatico.ca,13215906,000000119797552,5,5,Tout a été parfait. La personne qui m'a répondu a été d'une grande gentillesse et m'a expliqué la source du problème. Il n'y a rien à améliorer.,5
249616,12-SEP-11,11-SEP-11,Mahesh,,en,69.158.182.35,mikenevis@bell.net,13214870,000000119796640,4,4,Nothing the guy was very helpful,4
249617,12-SEP-11,08-SEP-11,Moses,,en,70.30.134.248,awdgrant@sympatico.ca,13176226,000000119741792,5,5,,5
249618,12-SEP-11,11-SEP-11,Kevan,,fr,70.48.108.34,manon.gauthier1@bell.net,13214350,000000119798145,4,4,,5
249619,12-SEP-11,10-SEP-11,Srinivasan,,en,66.135.96.56,briggy1976@bell.net,13202406,000000119782618,5,5,"nothing, technician on phone was great.",5
249620,12-SEP-11,06-SEP-11,Asma,,fr,64.228.84.121,mroy_1@sympatico.ca,13154930,000000119683169,4,4,Réponse rapide et précise.,4
249621,12-SEP-11,11-SEP-11,Besma,,fr,184.145.213.122,sergerolland@bell.net,13216532,000000119797240,1,1,"Voir référence no 119796718. Après avoir appeler Apple, ces derniers m'ont dit qu'effectivement Safari (le navigateur Apple) rencontrait parfois ce problème au niveau des adresses IP. On m'a tout simplement suggéré de réinitialiser mon routeur Bell. Jusqu'ici, lors de mon premier appel avec Bell tout va (no 119796718). On me dit que ma connexion Internet est correcte ce que je confirme moi-même à la maison. J'appelle Apple on mon dit de réinitialiser mon routeur Bell et que tout allait entrer dans l'ordre (ce qui fût éventuellement le cas (référence no 119797390) ). Lors d l'appel (référence no 119797240) Je ne veux pas prendre de chance de faire ça sans demander comment à un expert même si j'ai une bonne idée comment. J'appelle donc Bell pour une deuxième fois pour leur demander comment m'y prendre selon les règles de l'art. Jusqu'ici et en résumé ma connexion est impeccable et Apple me demande de réinitialiser mon routeur. Le but de l'appel est de justement faire ça avec un ou une une technicienne. La préposé me redemande mes messages d'erreur...et tout le tralala...je sais que ma connexion est correct Bell a déjà fait son bout de chemin.... Apple veut juste que je redémarre mon routeur...si vous avez une chance d'écouter l'enregistrement téléphonique constater le certain mépris dans la voix de la préposée lorsque je parle de mon Mac et de Safari...comme si c'était du bas de gamme... elle me met sur ""hold"" ...s'en suit d'une transfert vers une autre ligne qui me ramène au point de départ...j'ai été en attente de 9:32:44 à 9:50:21 pour que finalement l'appel coupe....!@#$%?&...je rappelle immédiatement voir (référence no 119797390) ....",1
249622,12-SEP-11,15-AUG-11,Jamie,,en,198.168.152.20,fpetrone@sympatico.ca,12905329,000000119180454,3,2,"I just wish it wasn't so contradictory, I get one version on the phone and another when I receive my monthly statement.",3
249623,12-SEP-11,11-SEP-11,Sam,,en,64.231.3.31,atsinclair@sympatico.ca,13210420,000000119806704,4,4,,4
249624,12-SEP-11,10-SEP-11,Lukasz,,en,74.15.30.247,paul_geldart@sympatico.ca,13207526,000000119784449,4,4,,5
249625,12-SEP-11,06-SEP-11,Achref Badii,,fr,70.29.244.117,p.sauriol@sympatico.ca,13155740,000000119683294,4,1,"Régler mon problème
Le préposé a fait ce qu'il a pu .Par contre comme mon compte  a été bloqué par un niveau supérieru, il ne pouvait me le débloquer
Mon comte a été débloqué 48 hres plus tard... Personne ne m'a téléphoné pour me le dire...Je l'ai découvert lors d,un essai ultérieur... Mauvais service à la clientèle J'ai demandé un rempboursement pour cette interruption de service. Réponse il faut appeler au service financier.... Et vous croyez que je vais me payer votre dédade de faaites le 1, le 2 , le 3 suivi d,une attente pour me faire dire que je ne suis pas au bon endroit
Nn merci
",
249626,12-SEP-11,11-SEP-11,Raza,,en,174.95.52.46,chandrad@sympatico.ca,13211064,000000119800977,4,4,Cannot think of anything at this time.,5
249627,12-SEP-11,27-AUG-11,Noureddine,,fr,174.89.86.165,jogal@bell.net,13037091,000000119475395,5,4,non,5
249628,12-SEP-11,09-SEP-11,Oussama,,fr,69.157.156.179,piriemckie@sympatico.ca,13198098,000000119758244,4,5,,4
249629,12-SEP-11,11-SEP-11,Amine,,en,69.158.69.240,mscrive1114@bell.net,13215050,000000119803770,5,5,,5
249630,12-SEP-11,11-SEP-11,Nesrine,,fr,70.48.68.166,segpill@sympatico.ca,13216506,000000119799587,4,4,,5
249631,12-SEP-11,10-SEP-11,Wassim,,fr,184.151.127.237,suzanne.lanthier@sympatico.ca,13208944,000000119782159,2,2,Mon internet ne fonctionne plus et ça va premdre pludieurs jours avant d'avoir un nouveau bloc chargeur. Ce n'est pas vraimemt acceptable. Il devrait y avoir la possibilté d'avoir la pièce dans un espace Bell. ,2
249632,12-SEP-11,11-SEP-11,Aguibou,,fr,67.68.135.113,louise446@sympatico.ca,13214172,000000119797260,3,4,,3
249633,12-SEP-11,10-SEP-11,Krutthiga,,en,209.250.132.11,gervase.mackay@sympatico.ca,13204240,000000119792877,5,5,,5
249634,11-SEP-11,10-SEP-11,Mohammed,,en,76.70.115.200,ronstead@sympatico.ca,13208206,000000119792633,1,1,I've been in contact with Bell customer service four times now over the same problem. It has not been resolved.,2
249635,11-SEP-11,10-SEP-11,Joseph,,en,74.12.232.24,healeyd1@bell.net,13204548,000000119792656,5,5,This guy knew exactly what was wrong. He did an excellent job.,4
249636,11-SEP-11,10-SEP-11,Nebgha,,fr,174.92.228.223,gfrat_@bell.net,13204247,000000119780197,1,1,"Nous avions reçu une offre d'un compétiteur pour les trois services, dont nous avons fait un appel de courtoisie chez Bell. La représentante est très difficilement compréhensible de par son accent, j'ai dû la faire répéter à quelques reprises, de plus, elle sait montrer très impatiente, constamment, elle disait cela fait déjà trente minutes et qu'elle devait terminer cet appel. De  plus sa confirmation verbale et écrite ne correspondait en aucun point, lorsque nous aurons notre facture  selon mes chiffres qu'elle m'a transmis, si le tout ne correspond pas, j'annulerai tous les services de Bell et j'irai avec Cogeco.",1
249637,11-SEP-11,10-SEP-11,Xiomara,,en,70.51.56.42,hazel_8@sympatico.ca,13204526,000000119784738,4,4,wait time for someone to help,4
249638,11-SEP-11,10-SEP-11,Nizar,,fr,65.94.170.131,louise.st-georges@sympatico.ca,13206082,000000119790963,5,5,,3
249639,11-SEP-11,09-SEP-11,Tejaswvi,,en,174.95.242.39,cschryburt@sympatico.ca,13191478,000000119779484,4,5,,5
250068,13-SEP-11,12-SEP-11,Mohamed,,fr,65.93.159.239,napeewa55@sympatico.ca,13228340,000000119829604,3,1,Donner aux clients éloignés la possibilité d'un produit de qualité et répondant aux besoins des clients.,1
250069,13-SEP-11,12-SEP-11,Jaime,,en,76.64.198.71,al.mott@sympatico.ca,13218380,000000119813703,1,1,Connect me to a person in security who could understand my concern.,1
250070,13-SEP-11,12-SEP-11,Hector,,en,65.93.215.19,lorna.wilson@sympatico.ca,13226390,000000119825240,4,1,he did his best,4
250071,13-SEP-11,12-SEP-11,Ali,,en,70.30.27.209,wilfredearl@sympatico.ca,13232818,000000119814829,5,5,,5
250072,13-SEP-11,12-SEP-11,Temsu,,en,66.110.6.119,kvogt@sympatico.ca,13225734,000000119833098,5,5,"I originally called around 6 and that representative was unable to help me so he had to refer to 2nd level and then he cut me off. I called and was on hold a number of time before I was able to get through to a representative. Now this guy knew what he was talking about. He was pleasant to deal with and I enjoyed speaking with him.

Now the guy I was speaking to previously seem to get annoyed with me and it came across in the way he spoke to me....very condenscending. Yes, Mam with a realy edge to it. ",5
250073,13-SEP-11,12-SEP-11,Deepthi,,en,70.27.1.130,neelnanda@sympatico.ca,13228410,000000119815128,1,1,Everything went wrong in this call and even the supervisor was very rude to listen to the concerns made during this call.,1
250074,13-SEP-11,12-SEP-11,Jack,,en,174.93.70.176,larhamel@sympatico.ca,13225878,000000119809970,3,4,"My service was down to long for me.
being down for 11 days is way to long for a company as big as you.Between the customer service rep. and the technition
looking at my problem and unable to resolve it.It took you engineer 5 min.to
switch to another line.WOULD A THOUGHT THAT WOULD RESOLVE MY PROBLE....AND SO QUICKLY...   


",3
250075,13-SEP-11,12-SEP-11,Kevin,,en,184.148.66.4,cowan73@sympatico.ca,13220814,000000119835844,5,4,,5
250076,13-SEP-11,12-SEP-11,Allan,,en,174.88.8.15,emily@sympatico.ca,13222234,000000119828462,2,2,someone that can speak good English.,4
250077,13-SEP-11,10-SEP-11,Kevin,,en,70.53.130.12,chrislorpat@bell.net,13202758,000000119791211,5,4,,4
250078,13-SEP-11,12-SEP-11,Yao,,fr,76.64.136.24,paulinejacques55@sympatico.ca,13229000,000000119833272,4,4,,4
250079,13-SEP-11,12-SEP-11,Wissem,,fr,174.95.121.130,de.sylvain@sympatico.ca,13221320,000000119817894,5,4,,5
250080,13-SEP-11,12-SEP-11,Shyam,,en,64.231.2.49,torch-7@sympatico.ca,13232242,000000119832993,1,1,Have a Canadian that can be understood on the phone. Supposed to call back and didn't,2
250081,13-SEP-11,12-SEP-11,Meher,,fr,67.68.212.163,amoufid@sympatico.ca,13218610,000000119817296,5,5,,5
250082,13-SEP-11,12-SEP-11,Hadhemi,,fr,74.15.117.73,micheline.douville@sympatico.ca,13227702,000000119827951,4,3,"Le problème n'a pas été résolu par la technicienne mais un niveau 2 devait me rappeler dans l'heure, ce qui n'a pas té fait. Par contre, le problème s'est réglé de lui-même et la connection s'est rétablie.",4
250083,13-SEP-11,12-SEP-11,Nikki,,en,174.91.183.74,jamesbranoff@sympatico.ca,13224098,000000119809363,4,4,"I have to deal with the same issue every month and to do so I give a prior ticket number in order to expedite the process, but it seems that I need to start over everytime.  When I call, I am often placed on hold for extended periods while the person is looking into the matter.  I have a problem that needs an adjustment every month and there needs to be an easier and faster way for me to have it dealt with each month.",3
250084,13-SEP-11,08-SEP-11,Arbi,,fr,184.145.149.125,jean.deaudelin@bell.net,13180970,000000119742673,5,5,,4
250085,13-SEP-11,12-SEP-11,Asma,,fr,76.65.176.216,dmclcawz70@sympatico.ca,13221692,000000119815797,5,4,,4
250086,13-SEP-11,12-SEP-11,Reuben,,en,70.26.142.63,l.reed23@sympatico.ca,13225776,000000119818896,5,5,"problem was resolved completely.

Lower the price!!",3
250087,13-SEP-11,12-SEP-11,Freddy,,en,70.48.168.135,paul_parent521@sympatico.ca,13228980,000000119810386,5,5,"by not having windows take over my access to my ""E""mail.",5
250088,13-SEP-11,12-SEP-11,Andy,,en,69.158.81.247,jsmedbill@bell.net,13225095,000000119824358,5,5,This person knew what he was doing,2
250089,13-SEP-11,12-SEP-11,Mohammed,,en,184.147.231.147,wendy.winship@sympatico.ca,13232764,000000119814310,4,4,,4
250090,13-SEP-11,12-SEP-11,Samuel,,en,76.67.202.246,sheila.laursen@bell.net,13230972,000000119835007,5,5,"I waited for over 1/2 hour for a service rep, but then I found it was well worth the wait.  It would have been even better if the wait time was reduced.",5
250091,13-SEP-11,12-SEP-11,Ivette,,en,69.158.81.247,jsmedbill@bell.net,13225097,000000119821773,1,1,They gave me the run around. I was tol to call Microsoft who in turn said to call Dell for my password.,1
250092,13-SEP-11,11-SEP-11,Hadhemi,,fr,69.159.120.184,denisde@sympatico.ca,13211606,000000119799127,4,4,,4
250093,13-SEP-11,07-SEP-11,Sana,,fr,65.94.178.205,jujule3@sympatico.ca,13167572,000000119701983,3,1,"J'ai eu droit à un délai de + de 6 jours avant d'avoir enfin une résolution,,,,

vous m'avez envoyé ma solution sur mon adresse sympatico internet ,soit mon numéro de passe nouveau . SAUF QUE J'ÉTAIS DANS L'IMPOSSIBILITÉ DE POUVOIR Y ACCÉDER ET VOUS LE SAVIEZ!!!!!!!!!!!!!!!",2
250094,13-SEP-11,13-SEP-11,,,en,70.27.82.2,,,,5,5,,5
250095,13-SEP-11,07-SEP-11,Cindy,,en,69.158.81.247,jsmedbill@bell.net,13167521,000000119713562,1,1,"This rep. need a lot of training, don't know how to resolve problems. Had me call other place to find HELP.",1
250096,13-SEP-11,12-SEP-11,Balaji,,en,70.26.49.201,lychakfamily@sympatico.ca,13226626,000000119830197,5,5,,5
250097,13-SEP-11,12-SEP-11,Andrew,,en,174.91.183.74,jamesbranoff@sympatico.ca,13224100,000000119809931,2,1,"I was not calling about usage where I get monthly adjustments.  That was dealt with separately.  I was calling about an issue with the basic monthly charge for internet.  In June it went from $35.90 to $38.90 and I was not alarmed.  In July and August, it went from $38.90 to $53.90 and I questioned it.  In September, it was back to $38.90, so it seems to be a 2 month problem.  Abdrew said that I already got a credit for that, but I did not.  He did not seem to understand that my prior credits were for other matters and issues.  In July I got a series of credits because of having to wait on the phone for a very very long period of time while matters were looked into.  In August, I got my standard credit on usage and he thought that this covered the issue with the monthly charge.  My usage charges are resolved to date, but my increased cost in July and August have not been resolved.  They are 2 separate issues and the representative did not seem to understand this.  I simply gave up trying to explain.",2
250098,13-SEP-11,12-SEP-11,Sarah,,fr,50.100.132.100,gparent.drethier@sympatico.ca,13223262,000000119823402,5,5,,5
250099,13-SEP-11,12-SEP-11,Aprajit,,en,70.48.75.202,jauthier2@bell.net,13224210,000000119817031,5,5,,5
248649,08-SEP-11,07-SEP-11,Ridha,,fr,216.218.29.229,francis.fortier@sympatico.ca,13165000,000000119727357,2,2,M'expliquer ce qui a réellement été fait car je sais bien qu'on ne repart pas un serveur pour un usager. Je travail dans le monde de l'informatique je sais donc comment cela fonctionne. Et je suis tanné qu'on ne m'explique pas pourquoi j'ai eu autant de problème de DSL.,2
248650,08-SEP-11,07-SEP-11,Melissa,,en,65.199.254.45,siddiqui4@sympatico.ca,13173108,000000119713155,5,5,Nothing I can think off.,5
248651,08-SEP-11,07-SEP-11,Abdul,,en,74.14.163.222,margot.robichaud@sympatico.ca,13169276,000000119701425,3,1,To fix the problem.,4
248652,08-SEP-11,07-SEP-11,Gloria,,en,70.50.188.153,martomwit@bell.net,13169530,000000119714716,5,5,,5
248653,08-SEP-11,07-SEP-11,Marie,,en,192.197.178.2,mjalmon@sympatico.ca,13170102,000000119722938,5,5,There was a long delay in getting a CR. so much of my time was spent on hold.,4
248654,08-SEP-11,06-SEP-11,Gerry,,en,69.158.174.174,ross_betts@sympatico.ca,13157246,000000119693511,4,3,Immediate referral to loyalty department that I understand stays active until 8:00 pm EST instead of 5:00 pm that I was lead to believe,5
248655,08-SEP-11,07-SEP-11,Masood,,en,184.144.33.70,techspec.blackie@sympatico.ca,13173768,000000119713087,5,5,Nothing.,5
248656,08-SEP-11,31-AUG-11,Stephane,,fr,174.128.209.108,swooden@sympatico.ca,13088001,000000119572783,1,2,"How about having a clue what service is? I want my service in English!!!

You can also discipline one of your employees. I attempted to use the live chat feature to resolve the problem, which was my mail account being blocked. Gladstone (SCI-273919) first accused me of sending junk mail and then of using my Sympatico account to send out work related e-mails. I had done neither and I was very insulted. I demand you look into this.",1
248657,08-SEP-11,07-SEP-11,Reginald,,en,70.30.55.12,glennthompson@sympatico.ca,13165554,000000119716224,4,5,Nothing,5
248658,08-SEP-11,07-SEP-11,Ines,,fr,206.167.20.242,agathe.dore@sympatico.ca,13160770,000000119713670,4,4,,4
248659,08-SEP-11,07-SEP-11,Yara,,en,174.92.81.34,johnmiotto@sympatico.ca,13167342,000000119727140,1,1,"they could have told me when my e mail will be fixed, not just a server problem that will be fixed in a couple of weeks",2
248660,08-SEP-11,07-SEP-11,Mohammed,,en,70.49.74.167,TerryLee43@sympatico.ca,13160506,000000119704738,5,5,,5
248661,08-SEP-11,05-SEP-11,Issameddine,,fr,38.108.87.20,rogerportable@sympatico.ca,13141798,000000119664896,2,1,J`avais un probleme de routeur 2 jours pour recevoir un fil d`alimentation qui n`a pas régler mon probleme j`ai dû rappeller hier le 7 septembre pour me faire dire on va vous envoyer un nouveau routeur avec 3 à 5 jours de délai a nouveau donc une semaine sans service internet.J`ai demandé a deux reprise si je pouvait me rendre à un centre de service pour changer mon router on m`a dit impossible tout fonctionne par courrier. Pas tres efficace selon moi. Alors ma filee et moi on va chez Mc Donald qui offre le service internet Wi-Fi elle pour faire ses travaux scolaires car elle étudie avec un portable pour tout ses travaux scolaire et moi je finalise mon travail de bureau avec elle.Donc pour etre satisfait avec votre service de réparation vaut mieux avoir un Mc -Donmald pres de la résidence famillial . Merci!,1
248662,08-SEP-11,07-SEP-11,Jaime,,en,205.211.96.100,dlpaul@sympatico.ca,13164020,000000119726327,4,5,,5
248663,08-SEP-11,03-SEP-11,Cindy,,en,67.68.42.224,ohata.douglas@sympatico.ca,13123065,000000119628931,5,3,be more sincere,3
248664,08-SEP-11,05-SEP-11,Nesrine,,fr,76.71.169.38,picard-beaulieu@sympatico.ca,13141138,000000119660732,4,4,,3
248665,08-SEP-11,07-SEP-11,Danielle,,en,70.27.51.108,randy.lee@sympatico.ca,13171778,000000119702837,4,4,,5
248666,08-SEP-11,07-SEP-11,Oliver,,en,70.26.38.93,loulouden@sympatico.ca,13168794,000000119714714,5,1,Oliver tried to fixe my probleme from the best of his ability from what I understand he did inquier some help from his superior but the individuel was not present at the time I was then told they would try to resolve my problem withen the next 24hours.From what I understood someone from Bell will be contacting me to advise me of the result. still waiting to hear from that someone.,3
248667,10-SEP-11,09-SEP-11,Badreddine,,fr,70.24.196.226,l_guimont@sympatico.ca,13195424,000000119771341,4,5,,5
248668,13-SEP-11,12-SEP-11,David,,en,142.107.149.177,paul.cormier0152@sympatico.ca,13228966,000000119812727,2,2,"The person could have been less sharp with me when I advised him that the resolution to my inquiry was unacceptable.

Not related to this service person but more important to me is my dealings with Bell as a long term loyal employee have been good, until lately.  I moved residences which caused me to transfer my Bell services.  Without a doubt, your method of changing phones and internet services need to be more efficient.  I received, for the very first time and after decades of having Bell service, a charge for late payment.  This late payment was in great part due to the confusion and misinformation from Bell in attempting to change residences.  After my year contract is up with Bell I will be researching other options for my residence and cottage.",3
248669,13-SEP-11,12-SEP-11,Jose,,en,65.92.44.104,egreaves@sympatico.ca,13222106,000000119813349,5,5,everything was well done,5
248670,13-SEP-11,12-SEP-11,Nemri,,en,76.69.112.180,srbenoit@sympatico.ca,13231324,000000119813245,,,No one from from this phone number:  613-543-0645 was speaking to any of your customer care representatives yesterday.  No one was at home here  all day yesterday and therefore did not phone anyone. Please investigate into this and report back to us.,
248671,13-SEP-11,12-SEP-11,Med Nabil,,fr,76.69.176.27,raynaldbrulotte@sympatico.ca,13229664,000000119818652,5,5,,5
248672,13-SEP-11,12-SEP-11,Charles,,en,74.15.36.38,picherf@sympatico.ca,13229230,000000119811217,,,4th time trying to resolve this issue. Will be able to rate better next month after receiving Oct. bill,3
248673,13-SEP-11,12-SEP-11,V.v.,,en,70.24.7.190,larry.burton@bell.net,13225884,000000119809985,5,4,,5
248674,13-SEP-11,12-SEP-11,Leah,,en,204.101.237.195,chuggett@sympatico.ca,13220566,000000119820039,4,4,,4
248675,13-SEP-11,12-SEP-11,Tony,,en,209.151.140.15,skyg@bell.net,13231124,000000119819036,1,1,Get a real technical person on the phone to solve my problem.  I don't want to speak to some guy who is only trained on one thing.,3
248676,13-SEP-11,12-SEP-11,Ashwini,,en,64.228.213.113,fred.vanderzee@sympatico.ca,13222676,000000119832980,5,5,,3
248677,13-SEP-11,12-SEP-11,Khan,,en,64.229.99.50,bridger61@sympatico.ca,13219796,000000119818426,3,4,Give me a Canadian technician,2
248678,13-SEP-11,12-SEP-11,Wael,,en,70.53.144.72,tfedele@bell.net,13231912,000000119809786,1,1,"Offer a technical fix, even if temporary, to the problem which Bell created. Compensation offered to me for my troubles was insultingly inadiquate.",1
248679,13-SEP-11,12-SEP-11,Christine,,en,70.53.144.72,tfedele@bell.net,13231914,000000119809227,1,1,Considering the gravity of the issue (caused by Bell's error) the call should have been escalated to a much higher level.,1
249155,10-SEP-11,09-SEP-11,Henda,,fr,69.159.177.161,LisetteGuertin@sympatico.ca,13189092,000000119764628,4,4,Je n ai pas compris pourquoi je dois rappeler le 1er oct pour continuer de profiter du rabais de $5 applicable 'a mon service internet.  La dame a inscrit dans mon dossier qu a partir du 1er oct je passais d internet essentiel a essentiel + mais ne peut pas inscrire que j ai droit au rabais...je laisse sur l impression qu on espere que le client va oublier faisant de ce pas une tarification plus elevee.  Je suis decue de cette approche...car je ne suis pas certaine du cout exact de mon nouveau service.  Merci ,4
249156,10-SEP-11,07-SEP-11,Haythem,,fr,174.92.201.28,grenon.j@sympatico.ca,13165700,000000119703905,5,4,une auto-vérification de l'état de fonctionnement du modem. Cela aiderait à la détection  de la cause. ,5
249157,10-SEP-11,09-SEP-11,Iris,,en,65.93.72.185,camping_@sympatico.ca,13190758,000000119765987,5,5,,4
249158,10-SEP-11,09-SEP-11,Abdul,,en,174.88.216.196,v1944@sympatico.ca,13200546,000000119761183,1,1,Abdul from India was unable to solve the problem and was suppose to call back after discussing the issue with his senior technicians. No call from him and I made sure that I was home to receive this call.,1
249159,10-SEP-11,09-SEP-11,Chad,,en,74.14.116.140,shirley-p@sympatico.ca,13199468,000000119772082,5,5,"Absolutely nothing - Chad was a very
polite and diligent representative.
I thank him for his politeness and
patience.",5
249160,10-SEP-11,09-SEP-11,Sonia,,fr,174.92.160.171,a_forget@sympatico.ca,13189236,000000119756811,5,5,,4
249161,10-SEP-11,09-SEP-11,Salvador,,en,70.53.20.39,jln.tetreault@sympatico.ca,13194504,000000119769890,5,4,"The technician, Salvador, to whom I spoke, was fluent in English.  I found   this was much appreciated.",4
249162,10-SEP-11,09-SEP-11,Manel,,fr,65.92.212.129,carole.mailloux@sympatico.ca,13190826,000000119757297,5,4,,5
249163,10-SEP-11,09-SEP-11,Marvin,,en,67.70.206.243,mojofarms@sympatico.ca,13197046,000000119757079,5,5,,4
249164,10-SEP-11,09-SEP-11,Ravi,,en,70.54.0.217,s.d.cook@sympatico.ca,13199042,000000119762721,4,4,I was impressed when he helped me solve the problem that was actually on my laptop and not the bell equipment. He was very knowledgeable.,5
249165,10-SEP-11,09-SEP-11,Duncan,,en,174.94.33.169,gayle.higgins@sympatico.ca,13192968,000000119762861,4,4,"Duncan was helpful and really nothing to improve.
Duncan was knowledgable.
",4
249166,10-SEP-11,09-SEP-11,William,,en,99.246.24.190,rahamelin@sympatico.ca,13198328,000000119768778,5,5,"I was served by Justin. Not William.
He was very helpful and solved my problem but I would never recommend Bell.
There was a time where I would recomend no one else but Bell. Alas, thoughs days are long gone.",1
249167,10-SEP-11,09-SEP-11,Kelly,,en,70.49.21.192,thegaisers@bell.net,13200214,000000119770260,5,5,"Nothing, the Representative was knowledgeable and very helpful in resolving my problem.",5
249168,10-SEP-11,09-SEP-11,Ines,,fr,69.159.96.216,jean-francois.sauve@sympatico.ca,13194216,000000119768073,5,5,,5
249169,10-SEP-11,07-SEP-11,Moses,,en,65.95.130.153,arlntom@sympatico.ca,13161402,000000119721824,5,5,Nothing,5
249170,10-SEP-11,09-SEP-11,Mohamed,,fr,70.81.160.77,dgautrin@sympatico.ca,13191916,000000119762936,5,5,"Le service du représentant Mohamed a été excellent tout comme celui de monsieur Gali à la téléphonie.
Par contre la vérification finale par une dame dont je n'ai pas retenu le nom m'a semblé inutile et m'a fait perdre mon temps; cette étape de vérification est peut-être nécessaire pour vous, mais elle devrait être adaptée aux clients et beaucoup plus rapide.",4
249171,10-SEP-11,09-SEP-11,Gregorio,,en,64.231.96.129,cathiechapman@sympatico.ca,13190908,000000119761638,5,4,"I wish we had been informed years ago that our unlimited download usage plan was only using around 10g per month. But I guess your thinking at head office is; why would you stop taking more money than neessary from us?
Thanks however to your staff who pointed this out to me, we were able to lower our internet bill. We were ready to switch to Techsavvy but by lowering our bill, your staff kept us with your service. ",4
249172,12-SEP-11,11-SEP-11,Khan,,en,184.148.96.128,michael.durey@sympatico.ca,13214770,000000119796916,4,4,Possibly shorten the lock out time to under 12 hrs. For some reason my email password got locked out and had to be reset.,4
249173,12-SEP-11,06-SEP-11,Karla,,en,174.88.53.134,recyclists@sympatico.ca,13156666,000000119700735,1,1,"I called abut blocking an address.  The blocking option does not work.  I was told that the issue would be reviewed.  I am still receiving e-mails from the address:  dking45@shaw.ca  I have asked him to stop sending me e-mails, but he hasn't.  The address was blocked in the past, but e-mails have been getting through again.  Could you PLEASE block the address.  Thank you!",1
249174,12-SEP-11,11-SEP-11,Alvaro,,en,174.92.30.95,djlaberge@bell.net,13211720,000000119807362,3,3,be more specific about the solution and more details on how we were resolving problem. ,4
249175,12-SEP-11,11-SEP-11,Sajid,,en,184.151.63.223,driegler@bell.net,13211848,000000119802215,5,4,"Efficient and polite people on the phone.   
No results from the actual service visit. 
Still no Internet service. ",1
249176,10-SEP-11,09-SEP-11,Reginald,,en,174.92.143.77,emellanb@sympatico.ca,13192468,000000119762405,5,5,,5
249177,10-SEP-11,09-SEP-11,Ajay,,en,174.92.143.77,emellanb@sympatico.ca,13192470,000000119770386,5,5,,5
249178,10-SEP-11,09-SEP-11,Praveen,,en,70.31.24.246,amoses@bell.net,13189640,000000119777095,3,3,Been truthful at the beginning.,1
249179,10-SEP-11,09-SEP-11,Ines,,fr,74.12.220.57,jacques.lalibertee@sympatico.ca,13193968,000000119759846,3,1,"rien j;avais besoin d;un technicien",4
249180,10-SEP-11,09-SEP-11,Sihem,,fr,76.69.108.254,mario.duval@sympatico.ca,13196374,000000119756732,5,5,,5
249181,10-SEP-11,09-SEP-11,Abderrahmane,,fr,74.12.246.203,claire.maille@sympatico.ca,13191230,000000119759049,5,4,"J'ai hâte que le ADSL se rende chez moi , car il est à 10 maison de chez-moi et eux ils n'ont plus de problèmes avec internet.",5
249182,10-SEP-11,09-SEP-11,Mehdi,,fr,74.14.188.33,marcdebroin@sympatico.ca,13196242,000000119777462,4,4,rien de spécial,4
249183,10-SEP-11,09-SEP-11,Melvin,,en,70.53.75.78,skinnerw@bell.net,13199554,000000119766931,5,5,"Fast and efficient response to my tecnical needs.

Thank you to  Melvin",5
249184,10-SEP-11,09-SEP-11,Yara,,en,174.91.89.192,bmacdonald17@bell.net,13190384,000000119773783,3,2,,2
249185,10-SEP-11,09-SEP-11,Manel,,fr,69.159.177.161,LisetteGuertin@sympatico.ca,13189090,000000119774625,3,3,J'ai demandé des précisions concernant le changement de service que j'ai fait (je suis passée du service internet essentiel à essentiel + effectif en oct. prochain et à chaque question les délais pour obtenir des précisions étaient très longs.  La personne était très polie mais peu renseignée.  J'ai également demandé des infos sur ce qui est écrit sur votre site internet (ce que voulait dire modem crédité) et encore une fois la réponse n'était pas claire.  Compte tenu des délais pour répondre je n'ai pas reposé d'autres questions.,4
249186,10-SEP-11,09-SEP-11,Andrea,,en,174.93.213.168,Ciancit@sympatico.ca,13188998,000000119778280,5,5,,5
249640,11-SEP-11,10-SEP-11,Fathi,,fr,70.26.199.65,sauriol@sympatico.ca,13208452,000000119781758,5,4,Fathi a été très courtois et patient avec moi. Je lui dis encore un gros merci.,5
249641,11-SEP-11,10-SEP-11,Ruth,,en,184.148.176.132,ken.britt@sympatico.ca,13205590,000000119793402,5,5,everything was fine,5
249642,11-SEP-11,10-SEP-11,Noureddine,,fr,174.95.225.117,jean.st.pierre261@sympatico.ca,13205038,000000119784453,5,5,,4
249643,11-SEP-11,10-SEP-11,Divya,,en,184.148.112.175,mjmorris1@sympatico.ca,13206880,000000119794140,5,5,"Everything was handled very efficiently by both reps that I spoke with, very clear speech and calm directions.",5
249644,11-SEP-11,10-SEP-11,Med nejib,,fr,76.67.175.55,sophie.sigouin@sympatico.ca,13208752,000000119793374,4,3,Il a réglé un problème sur deux et m'a référé au service à la clientèle pour mon deuxième problème. Il a profité de l'occasion pour m'aider avec mon navigateur. Merci.,4
249645,11-SEP-11,10-SEP-11,Vijay,,en,174.93.71.179,rltmeng@sympatico.ca,13208048,000000119780541,4,4,"Had to give the customer service agent our bell.ca username and password, and had to read the https web address to him (which is quite lengthy)  Would rather speak to an agent in Canada (support local workers - keep jobs in Canada) How do you get a customer service agent in canada rather than overseas?",4
249646,11-SEP-11,10-SEP-11,Sana,,fr,74.15.227.77,mipalamarre@sympatico.ca,13206862,000000119780770,1,1,"vous nous faites perdre notre temps avec vos sondages. J'ai répondu à 2 sondages durant la semaine qui vient de se terminer, jai exprimé mon mécontentement et çà n'a rien donné.
Encore aujourd'hui je ne n'ai pas accès automatiquement au réseau. ",1
249647,11-SEP-11,08-SEP-11,Carlton,,en,70.54.13.74,eclb2gn@sympatico.ca,13178794,000000119737638,5,5,,5
249648,11-SEP-11,10-SEP-11,Sondes,,fr,76.68.203.122,somass@bell.net,13208736,000000119792017,5,5,"Je suis satisfaite du service, le problème a très bien été résolue.  Marci.",5
249649,11-SEP-11,10-SEP-11,Sonia,,fr,174.92.160.194,levesque.f@sympatico.ca,13205900,000000119786113,5,5,"Rien du tout, j'ai eu un très bon service et Mme. Sonia est très patiente et polie! Elle donne un très bon service et elle connait bien son travail. Merci Mme. Sonia ;-)",5
249650,11-SEP-11,10-SEP-11,Asir raja,,en,70.54.76.6,ken.vickerson@sympatico.ca,13205592,000000119784184,3,3,consistently deliver the service for which I am paying,2
249651,11-SEP-11,08-SEP-11,Liz,,en,184.144.79.30,hillshouse@sympatico.ca,13180280,000000119734035,4,4,,5
249652,11-SEP-11,25-AUG-11,Edwin,,en,184.145.89.245,mahtab.f.kohan@sympatico.ca,13018567,000000119428108,5,1,"u need send some one to fix my problem , i busy  to call, i  am not happy. ????? , i need some one come and move internet from basement to first floor.",5
249653,11-SEP-11,09-SEP-11,Mohamed,,fr,70.26.232.89,m.poirier25@sympatico.ca,13196090,000000119776918,3,4,,4
249654,11-SEP-11,03-SEP-11,Gustavo,,en,69.159.10.216,dianemcl@bell.net,13118907,000000119627918,4,3,I found it somewhat difficult to understand his English instructions.,4
249655,11-SEP-11,03-SEP-11,Adel,,fr,70.29.166.216,mcc.berard@sympatico.ca,13122255,000000119631112,4,3,"Outre le modem, j'avais aussi besoin du fil éthernet (p-c-q endommagé), mais on ne pouvait me le faire parvenir dans le même envoi que le modem. Bureaucratie !? ou politiques trop rigides ? D'autre part, il s'agissait du 2°appel,le 1°appel(29/8/11) ayant été mal traité ( et pour lequel on ne m'envoie pas de sondage de satisfaction ?!)
",4
249656,11-SEP-11,10-SEP-11,Okieh,,en,174.91.243.165,rhuntington@sympatico.ca,13207992,000000119784493,4,5,"nothing 
",4
249657,11-SEP-11,10-SEP-11,Harjeeth,,en,74.14.200.110,pj268@sympatico.ca,13207686,000000119788113,5,5,"take a call back number if disconnected and tell the customer that if disconnected , YOU will call back IMMEDIATELY",5
249658,11-SEP-11,10-SEP-11,Joseph,,en,174.91.54.163,jbfoster@sympatico.ca,13204972,000000119793371,3,2,The rep could have had better command of the english language.,3
249659,11-SEP-11,10-SEP-11,Prem,,en,216.209.123.44,hamell@sympatico.ca,13204468,000000119794084,3,1,"I called for assistance on or about September 4, 2011.  My problem was, within a reasonable amount of time, diagnosed as a faulty modem and I was told that a new one would be sent.  I specifically clarified that the replacement modem would have sufficient ports to handle the 3 computers that I plug into my modem.  The replaceent modem arrived on Sept. 6.  Fast service considering that Sept. 5th was a holiday.  I was away from home Sept. 5-9 and opened the package on Sept 10.  It was not the modem that I expected as it had only one ethernet port.  Being responsible for the maintenance of a web site and other business it would have been helpful if I could have used this basic modem to get back on line and then worked to acquire the proper home networking problem.  The technician tried many options without success.  I now repeat the numbers 192.168.2.1 in my sleep.  He referred me to Christine (level 2) who quickly examined my account and found that I should have been sent the proper home networking modem.  She indicated that she would requrest that her supervisor expedite the shipment of the proper modem.  Now the questions are how quickly will the new modem arrive and how long will it take to put it into operation.  It is a little frustrating to pay for a service that I am not receiving at a price that I believe is too high.  You should know that I have been using my speedstream 6520 modem for a long time without any problems.  Hopefully, once we get the replacement modem into operation I will continue the trouble free service I previously experienced and won't find it necessary to consider another ISP.  Thanks for taking the time to read this epistle.

Larry Hamel ",3
249660,10-SEP-11,09-SEP-11,Aleem,,en,76.69.43.241,pandalyne@bell.net,13197740,000000119762453,2,1,"The service that I have recently received was very disappointing, Friday Sept 9 we called at least 6 times and always got the same answer (someone is one the way) finally when we called back at 9:15 om and waited all day (took a day off work) we were told (someone will be there tomorrow and you don't need to be home, the issue is outside) Well why weren't we told that Thursday when I called in the first time. This issue actually happened the weekend before as well and we waited all day for a technician to come and no one  showed up, everytime I called the customer service rep would tell me someone is on the way. Next time I recommend that your customer service really verifies with the dispatcher and not rely on their computer. Finally a tech fixed everything today and he even said all the issue we have been having getting someone here (to the proper address) as been the fault of the call centre. I am still deciding if we will be changing provider, this moving experience has been very disappointing when it comes to the service we were provided by bell.",2
250100,10-SEP-11,03-SEP-11,Ajay,,en,76.64.73.48,robynhader@sympatico.ca,13123871,000000119628481,2,1,"when dealing with an issue with my service, I would expect someone to talk to me, not constantly read from a script. Also.. I have been waiting a week for the problem to be resolved and it still hasn't. I was supposed to receive a new power cord by Tuesday at the latest.  It's been a week, I'm still waiting and I had to actually spend $50 to buy a part in the meantime.  A part that is supposed to be replaced free by BELL. ",2
250101,10-SEP-11,07-SEP-11,Badreddine,,fr,76.68.138.196,raymond.rouleau@sympatico.ca,13171816,000000119713583,3,3,"Envoyer un representant technique à la maison.  Ce que vous avez fait et ce dernier a été d'une gentillesse remarquable et a corrigé le problème

",4
250102,10-SEP-11,07-SEP-11,Ramy,,fr,174.88.225.137,liselusignan@sympatico.ca,13168586,000000119723187,5,5,"JE SUIS SATISFAITE ET JE RESTERAI AVEC BELL. POUR LE SERVICE ET LE TECNICIEN
A DOMICILE C'EST UN GÉNIE MERCI
J'AI MON INTERNET.
LISE LUSIGNAN.",5
250103,10-SEP-11,08-SEP-11,Asma,,en,65.92.163.9,dvhazan@sympatico.ca,13178744,000000119743938,5,5,not bill me,4
250104,10-SEP-11,09-SEP-11,Anna marie,,en,174.91.50.74,brian_sinkovec@sympatico.ca,13190554,000000119772181,5,5,,5
250105,10-SEP-11,05-SEP-11,Rayonette,,en,67.70.19.36,mcolburn@sympatico.ca,13139858,000000119655641,3,4,"you need to have your call centers in Canada, two reasons, they speak and understand the languages and you employ canadians. the service is emproving however",4
250106,10-SEP-11,03-SEP-11,Zef,,en,184.148.69.155,marav@bell.net,13121973,000000119629727,5,4,"Be more attentive when billing.  The person who looked after me when I complained, was considerate and patient, not as the person who I spoke to initially. The second person was from an overseas Call Centre.  ",5
250107,10-SEP-11,09-SEP-11,Juan,,en,184.145.20.144,marcel256@sympatico.ca,13196248,000000119778369,5,5,Provide better information on the e-mail sent to me earlier. This would have avoided the problem.,4
250108,11-SEP-11,10-SEP-11,Rodolfo,,en,76.67.120.182,heidyrazum@bell.net,13204556,000000119787771,4,4,Make it easier to hear what the agent was saying.,4
250109,11-SEP-11,19-AUG-11,Kota,,en,64.231.98.26,billie.humphrey@sympatico.ca,12949767,000000119298947,4,4,better english speaking people,3
250110,11-SEP-11,24-AUG-11,Paul,,en,76.68.55.118,mjcampos@sympatico.ca,13007323,000000119408042,5,5,,5
250111,11-SEP-11,10-SEP-11,Jean Paul,,fr,65.92.38.104,dany.dubuc@bell.net,13203150,000000119792883,1,2,"me donner un meilleur service et arrêter de me dire ""je comprends"" quand vous vous en foutez complètement en réalité",1
250112,12-SEP-11,08-SEP-11,Justin,,en,70.50.175.216,claidley@sympatico.ca,13177500,000000119729777,1,1,"Problem stems from the initial phone call from Customer Royalty group.  I wanted to have the offer sent to me before I agreed to anything, because this is not the first time that I have been promised one thing from a Bell Representative and things have been changed after the phone call, but this would not happen.  Perhaps Bell should have a Customer Service Rep from Canada call who might give a shit about their job, instead of hiring people from foreign companies who do not have a stake in what happens.  Again I have found that whatever gets promised over the phone is not what gets put into the agreement.  No one will take what the customer says as being what the Bell Rep said, they go by what is on the form filled out by the ""sales person"", who does not totally give all the info and will not forward any information when asked to do so before agreeing to anything.  If Bell can not send out information in writing to me in the future about offers, outlining what my current costs are, what they are going to be and what the new offer of service is, DO NOT BOTHER TO CALL ME.  I am usuaully busy with something at the time they call and I do not have time to waste while someone gives a big sales pitch and not give me the opportunity to look over anything in writing, and then not live up to what they say on the phone anyway.  Bell was very close to loosing all of my business because I am tired of having this happen.  I am not sure if Bell cares about loosing my business but if you look at my loyalty and what I have spent with you over the years, and what bad word of mouth advertising does then that is fine.  With our home account which has home phone, internet, and 3 cell phones.  Along with our business which is 2 phone lines and internet.  I had considered switching my television over to Bell as well for awhile, but after this mess up, this is not going to happen, at least not until I am certain that the last contact with Bell lives up to what they have told me.",1
250113,12-SEP-11,03-JUN-11,Lise,,fr,70.52.11.193,angelasmoc@sympatico.ca,12204547,000000117556882,2,1,les problèmes discuté avec la SAC soit mise en pratique. Ils disent une chose au téléphone qui ne se concretise pas en realité.,2
250114,12-SEP-11,11-SEP-11,Ericka,,en,50.101.227.50,khobin@sympatico.ca,13213712,000000119805197,5,3,don't know,4
250115,12-SEP-11,11-SEP-11,Lilian,,en,70.48.2.84,ravaryv@sympatico.ca,13215832,000000119799304,5,4,Nothing.,5
250116,12-SEP-11,11-SEP-11,Srinivasan,,en,70.29.28.236,rlruderman@sympatico.ca,13216050,000000119796965,5,4,"nothing, really",5
250117,12-SEP-11,08-SEP-11,Victoria,,fr,207.134.195.66,pilote1@sympatico.ca,13185558,000000119754717,5,4,,5
250118,12-SEP-11,11-SEP-11,Estephania,,en,64.229.64.145,dbauermann@sympatico.ca,13211516,000000119799966,4,3,Improve speed of PC service instead of recommending local technician,4
250119,12-SEP-11,10-SEP-11,William,,en,69.158.128.244,sgmapp77@sympatico.ca,13208546,000000119783456,5,5,"Clear, fast, friendly, and polite...how can you improve on that ? William must have been educated  at Harvard !Don't lose him. Employees such as he are hard to find.
Stuart Mapp, ",5
250120,12-SEP-11,11-SEP-11,Keerthi,,en,184.146.164.38,brenda.smith@sympatico.ca,13210766,000000119806204,4,4,,5
250121,12-SEP-11,08-SEP-11,Sarra,,fr,70.50.153.174,pcbouchard@bell.net,13185336,000000119735708,4,4,"Rien.  Souriante et patiente, elle m'a écoutée, elle a compris, elle a agi. Tout a été corrigé à ma satisfaction.  Merci",4
250122,12-SEP-11,11-SEP-11,Alexandra,,en,76.69.20.22,hockeysteve@sympatico.ca,13212756,000000119806769,5,5,,5
250123,12-SEP-11,10-SEP-11,Ashwini,,en,74.12.167.84,RCRNRDANCEBOWL@sympatico.ca,13201392,000000119791273,3,1,I HAVE BEEN WITHOUT INTERNET FOR A WEEK BECAUSE OF A POWER PAK DEFECT WITH MY MODEM. IF PARTS WERE AVAILABLE AT THE BELL STORE JUST 5 MINUTES AWAY I WOULD HAVE BEEN UP AND RUNNING IN LESS THAN A HALF HOUR. INSTEAD I HAD TO WAIT A WEEK FOR POSTAL DELIVERY. THIS IS AN INCREDIBLY LONG AMOUNT OF TIME TO BE DOWN. PARTS SHOULD BE MUCH MORE READILY AVAILABLE.,3
250124,12-SEP-11,10-SEP-11,Wael,,fr,184.146.254.62,y.beaumont@sympatico.ca,13209622,000000119781790,4,,,4
250125,12-SEP-11,11-SEP-11,Vladimir,,en,70.50.58.181,titaogla@bell.net,13217110,000000119802496,5,5,N/A,5
250126,12-SEP-11,09-SEP-11,Deepthi,,en,70.27.107.163,jkrol1@sympatico.ca,13194478,000000119773247,4,5,,5
250127,10-SEP-11,14-AUG-11,Jose,,en,74.15.29.178,andreadennis_5@sympatico.ca,12894229,000000119161959,4,5,,4
248680,13-SEP-11,12-SEP-11,Frank,,en,76.67.96.199,mlmorris@sympatico.ca,13227926,000000119811636,4,4,"The Bell service man who came to our house told us that we would need a service person to come and repair our line outside, so I was waiting for a day when I could be home...I wasted several weeks because of this...",4
248681,13-SEP-11,12-SEP-11,Dawood,,en,70.49.29.139,rickersd@sympatico.ca,13229936,000000119815428,5,4,Supply a book outling all the features available in Bell live e-mail,5
248682,13-SEP-11,12-SEP-11,Andrea,,en,67.71.8.194,divechick@sympatico.ca,13221648,000000119826876,5,5,"Having to initially deal with ""Emily"" is very frustrating and annoying...but of course, I'm sure you know that EVERYONE hates Emily!",5
248683,13-SEP-11,12-SEP-11,Melissa,,en,209.112.57.250,jo-anne.miller@sympatico.ca,13224724,000000119820897,1,2,"Not put me on hold for 15 minutes, so that I had to call back. The second representative then had to pass me to another department, where I was told it was too late to change the date of the disconnect of one of my internet services. In that the disconnect was the next day and the disconnect consists of turning a switch at the Central Office, I do not see why an exception to the allotted time frame could not have been done to make a customer who spends close to $400 a month between two services happy. Perhaps another company will be more willing to accommodate a customer.",1
248684,13-SEP-11,12-SEP-11,Lucas,,en,65.93.86.11,jci_ops@sympatico.ca,13224282,000000119810188,5,5,Have people like him instead of the support in India or the Philippines. ,5
248685,13-SEP-11,12-SEP-11,Rajni,,en,76.68.91.211,dandl@bell.net,13221050,000000119832528,5,5,everything was just great,4
248686,13-SEP-11,12-SEP-11,Asma,,fr,70.31.236.154,sergemeunier@sympatico.ca,13230834,000000119810014,5,5,Tout était parfait,5
248687,13-SEP-11,12-SEP-11,Rim,,fr,67.71.117.140,eliseboyer@sympatico.ca,13222170,000000119808909,5,4,non,5
248688,13-SEP-11,09-SEP-11,Sujay,,en,67.71.57.123,silviomacri@sympatico.ca,13199516,000000119759690,3,2,"I had asked to speak to a Canaidan representative and was denied.  The technician I spoke to was difficult to understand at times and needed to repeat what he was saying.  Also, still have the Rundll bubbles showing up on my computer.  The problem has not been solved.
The technician was pleasant and was trying to be helpful. But after being on the phone for an hour expected to have the problem solved.
I phoned back to report the problem was still there and was left on hold for 20 minutes.  I hung up. Found my experience with Bell frustrating.   ",2
248689,13-SEP-11,12-SEP-11,Claudia,,en,174.88.26.76,bobsprague@sympatico.ca,13219636,000000119835939,5,5,It was find,5
248690,13-SEP-11,12-SEP-11,Adam,,en,69.157.52.159,wheathaven@sympatico.ca,13232798,000000119819836,5,4,It took several calls to resolve my issue....but we finally got it (I think) I was tempted to change companies because it my was my persistence that resolved this.,2
248691,13-SEP-11,12-SEP-11,Melvin,,en,174.91.2.190,sfvenus@sympatico.ca,13230858,000000119833191,5,5,Better hold music.,5
248692,13-SEP-11,12-SEP-11,Mariela,,en,76.70.86.204,waggfamily@bell.net,13232676,000000119810536,5,4,,4
248693,13-SEP-11,12-SEP-11,Moses,,en,70.30.27.121,jeansmith5@sympatico.ca,13224404,000000119814916,5,5,,5
248694,13-SEP-11,12-SEP-11,Anis,,fr,76.65.100.119,popette@sympatico.ca,13229362,000000119815296,3,5,"Problème de connection, 3 jours pour reçevoir un nouveau modem(vend.à lundi).
Service pas très bon. J'ai demandé d'aller récupérer un modem chez boutique Bell, et ça été refusé.
Anis me semblait impatient.Je crois qu'il pense que tout le monde est doué  avec l'ordinateur .Il fallait que je saisisse assez rapidement ses directives.  ",5
248695,13-SEP-11,12-SEP-11,Karen,,en,70.49.177.131,kwintermute@sympatico.ca,13225738,000000119819522,1,1,,
248696,13-SEP-11,12-SEP-11,Gloria,,en,70.27.16.50,jimrussel@sympatico.ca,13224636,000000119820596,1,1,fix the problem,1
248697,13-SEP-11,12-SEP-11,Keerthi,,en,69.156.31.4,nsalzmann@sympatico.ca,13228642,000000119835840,3,2,"Entered a new identity code correctly. Because it was done wrong, the situation was resolved and the agent advised me to call back the next day when Tech Support was open",3
248698,13-SEP-11,10-SEP-11,Tayssir,,fr,70.24.247.220,nejmeddine@bell.net,13207216,000000119786349,5,2,,4
248699,10-SEP-11,09-SEP-11,Partha,,en,65.95.129.68,j.rottman@sympatico.ca,13193904,000000119761701,4,5,"Just a little difficulty in understanding what the agents were saying, but they solved my problem, so I am thrilled.",4
248700,10-SEP-11,09-SEP-11,Selene,,en,76.67.19.247,jaunts@sympatico.ca,13194102,000000119771264,5,4,,4
248701,10-SEP-11,05-SEP-11,Jose,,en,184.151.63.242,aero.lab@sympatico.ca,13133316,000000119666773,5,5,,5
248702,10-SEP-11,09-SEP-11,Kota,,en,70.51.88.66,bjbear@sympatico.ca,13190344,000000119760233,1,1,,2
248703,11-SEP-11,10-SEP-11,Fathi,,fr,174.89.230.127,plisi4@sympatico.ca,13207708,000000119786304,5,5,,5
248704,11-SEP-11,09-SEP-11,William,,en,174.95.8.183,owen_pellew@sympatico.ca,13197680,000000119762918,3,3,Did not get to the root of the problem.  He showed me that I was getting 12 Mbps and that was it.,3
248705,11-SEP-11,31-AUG-11,Mohamed,,fr,70.24.236.39,martineallaire@sympatico.ca,13081671,000000119552657,5,4,,4
248706,11-SEP-11,31-AUG-11,Afef,,fr,70.24.236.39,martineallaire@sympatico.ca,13081673,000000119553924,5,4,,4
248707,11-SEP-11,10-SEP-11,Tony,,en,70.51.48.45,gmichel@bell.net,13204346,000000119785194,5,5,nothing,5
248708,11-SEP-11,10-SEP-11,Mohamed,,fr,174.91.255.23,bercar_9@sympatico.ca,13202160,000000119791643,5,5,,5
248709,11-SEP-11,07-SEP-11,Ahmed,,en,184.145.110.42,a.ormsby@sympatico.ca,13160560,000000119728318,4,4,Improve english or use canadian workers who can speak the language of OUR country.,4
248710,12-SEP-11,11-SEP-11,Nizar,,fr,69.156.51.180,pierre.bourret2@sympatico.ca,13215594,000000119797114,5,5,rien d'autre,5
248711,12-SEP-11,11-SEP-11,Marc,,en,184.144.131.236,rhubbard@sympatico.ca,13215984,000000119801460,3,3,been clearer about (i) signing off from remote cpntrol of my computer (ii) who was going to do what to whom in terms of dealing with my issue. I. e. telling me it had been referred higher up was helpful but then what?,3
248712,12-SEP-11,11-SEP-11,Shakeel,,en,65.94.123.135,wjmac@bell.net,13217496,000000119804829,3,2,,3
248713,12-SEP-11,11-SEP-11,Kranthi,,en,67.70.162.9,rdominico@sympatico.ca,13215896,000000119804576,2,1,"more knowledge on the part of the technician, and english which is more intelligible to the canadian ear--the accent was difficult to decipher; the volume also too low when he spoke. the technician did not know how to stop my incoming emails being censored. he said it was a windows setting and he could not help me and i was abandoned",1
248714,12-SEP-11,11-SEP-11,Sajid,,en,65.94.123.135,wjmac@bell.net,13217498,000000119804217,4,3,,4
248715,12-SEP-11,11-SEP-11,Houssem,,fr,174.95.242.198,lyn.jp@sympatico.ca,13214230,000000119804923,5,5,,5
248716,12-SEP-11,07-SEP-11,Manel,,fr,174.95.242.198,lyn.jp@sympatico.ca,13168938,000000119705724,5,5,,5
248717,12-SEP-11,09-SEP-11,Haythem,,fr,70.52.4.44,michel.nadeau037@sympatico.ca,13196794,000000119757514,5,5,,5
249187,10-SEP-11,07-SEP-11,Amy,,en,76.67.106.232,artappreciation@sympatico.ca,13161424,000000119716911,4,4,"I believe that I should have received a $30.00 credit, and not $20.00.  Bell has increased the internet charge to $48. from $38.  My contract has ended.  The new rate is $18. but won't be on my bill until the month after this one coming up.  I still might cancel my internet altogether if I don't get the $30. credit owing.  Please review this situation and advise me.
",4
249188,10-SEP-11,09-SEP-11,Shirin,,en,70.50.28.188,msolsen@sympatico.ca,13197182,000000119773171,4,4,,4
249189,10-SEP-11,08-SEP-11,Taoufik,,fr,70.49.114.144,zachary15@bell.net,13188826,000000119744396,5,5,,5
249190,10-SEP-11,09-SEP-11,Jason,,fr,70.51.7.187,jacqcote@sympatico.ca,13193956,000000119776806,4,4,"le conseiller m'a accordé au téléphone des crédits d'une valeur de 87,80 et le document de confirmation indique 77,80 
Quelle est la raison de cette différence? Je trouve cela TRES MALHONNÊTE de la par d'une compagnie sérieuse comme BELL...",2
249191,10-SEP-11,09-SEP-11,Adam,,en,70.55.41.62,meyermusic@bell.net,13196708,000000119760119,4,,Got management on the line to hear about this issue.,
249192,10-SEP-11,09-SEP-11,Malik,,en,76.70.40.228,carolynmacleod@sympatico.ca,13190850,000000119772920,5,5,,5
249193,10-SEP-11,07-SEP-11,Priyanka,,en,70.48.2.79,al.crandell@sympatico.ca,13160840,000000119707928,5,4,nothing. the lady who helped me was extremely knowledgeable and very helpful,5
249194,10-SEP-11,09-SEP-11,Rim,,en,76.69.236.150,dorerichard@sympatico.ca,13192144,000000119756127,1,1,1st of all it would have helped me a great deal if you had qualified staff from the Quebec region....instead of being on the phone for 20 minutes with someone from another continent....My problem unresolved....To make things worst the problem was at your end... which I suspected from the beginning.     ,
249195,10-SEP-11,09-SEP-11,Reuben,,en,70.49.223.17,musician63@sympatico.ca,13197232,000000119760497,3,4,"Everything was good, and the representatives were polite. It was clear they were trying to be speedy in solving
the problem at hand, although it was unfortunate the time was long in getting
to the bottom of the situation. Thank you again for all your efforts. ",4
249196,10-SEP-11,07-SEP-11,Rym,,fr,76.67.159.103,allart@sympatico.ca,13160984,000000119702151,5,5,,5
249197,10-SEP-11,09-SEP-11,Pradheep Kumaar,,en,69.159.73.57,vndwtrdk@sympatico.ca,13200722,000000119760220,5,4,Your representative was very patient with answering my question .. excellent.,5
249198,10-SEP-11,09-SEP-11,Pau,,en,174.91.217.244,nrams@bell.net,13197556,000000119764421,5,5,,5
249199,10-SEP-11,09-SEP-11,Rey Ivan,,en,70.29.32.57,stephen.tai@sympatico.ca,13199798,000000119762873,5,5,,5
249200,10-SEP-11,09-SEP-11,Gregory,,en,70.24.211.245,j.figueredo@sympatico.ca,13193872,000000119763028,5,5,It was handled just fine,5
249201,10-SEP-11,09-SEP-11,Daniel,,fr,174.88.231.110,luciecote2@sympatico.ca,13195990,000000119760818,5,5,,5
249202,10-SEP-11,05-SEP-11,Jaime,,en,70.52.166.61,strojner@bell.net,13142670,000000119665662,4,4,,3
249203,10-SEP-11,09-SEP-11,Gattu,,en,174.92.55.197,isabella.ferrara@sympatico.ca,13193828,000000119763342,5,4,everything you did was ver satisfactory.  no change.,5
249204,10-SEP-11,09-SEP-11,Ibrahim,,fr,184.144.224.180,mouffesophie@sympatico.ca,13197120,000000119769154,4,5,"Rien, tout était correct.",4
249205,10-SEP-11,09-SEP-11,Obaidullah,,en,184.147.128.180,ndoconnor@sympatico.ca,13197370,000000119774649,4,3,My e-mails still disappear once I have read then without my deleting them myself! Can you solve this problem or do I need to call again?,4
249206,10-SEP-11,09-SEP-11,Carlos,,en,70.24.5.66,daisynaturalhealth@bell.net,13191566,000000119778544,5,4,"I would have appreciated someone l ""Bell Customer""!ike ""Kay"" researching this ongoing problem since late Fefruary 2011 with a malfunctioning ""Modem""!! Kay needs recognition and a reward for a very distraught",3
249207,10-SEP-11,09-SEP-11,Hatem,,fr,70.49.73.86,mauricezoghby@sympatico.ca,13196518,000000119779368,5,5,"VOUS POUVEZ M'ENVYER LES ETAPES QUE M. HATEM A PROCEDÉ POUR RESOUDRE LE PROBLÈME.CELA PEUT M'AIDER ET VOUS ÉCONOMISÉ DU TEMPS SI LE PROBLÈME REVIENT JE PEUT SUIVRE LES MEMES ETAPES DE M.HATEM
  ",5
249208,10-SEP-11,08-SEP-11,Aidin,,en,174.90.182.52,michael.hadskis@sympatico.ca,13184032,000000119742598,5,5,"Provide ""Performance"" internet to my home area.",5
249209,10-SEP-11,08-SEP-11,Karina,,en,174.90.182.52,michael.hadskis@sympatico.ca,13184034,000000119739995,4,5,N/A,5
249210,10-SEP-11,08-SEP-11,Hemavathi,,en,74.12.124.41,terri.slade@sympatico.ca,13187804,000000119745172,5,5,"Nothing; everything was excellent. Our girl went out of her way to give us excellent service.thanks!!",5
249211,10-SEP-11,09-SEP-11,Tiwari,,en,174.93.40.26,hm.ellacott@sympatico.ca,13193634,000000119765536,1,1,"Unable to understand the technician.
Terrible accent and very poor phone connection to India.
Sounded like she was using a tin can and a string.",1
249212,10-SEP-11,09-SEP-11,Samantha,,en,69.159.70.47,mdore002@sympatico.ca,13196628,000000119770157,4,4,time on hold could be less,4
249213,10-SEP-11,09-SEP-11,Mohammed shafeeq,,en,184.147.39.56,germartin@sympatico.ca,13193074,000000119761801,5,5,"that rigmarole one is subjected in the beginning when phone is first answered by Bell,is really annoying,why not first asked what the problem is;
like in my case; the modem: about 4 or 5
days ago - wireles- which should not be on  , started flashing, as was one ethernet, like crazy, in the end it affected work on comp.;  someone messed up my conection,( not me!)I have not changed anything,  which thankfully technicien fixed, thank you very much.

best regards

M. Gerhalter",4
249214,10-SEP-11,09-SEP-11,Arbi,,fr,65.93.131.31,ripa.01@sympatico.ca,13198666,000000119757843,4,4,,4
249215,10-SEP-11,09-SEP-11,Reuben,,en,67.68.39.20,rick.tarajos@sympatico.ca,13198654,000000119761677,5,5,The gentleman was very knowledgeable and provided great service,4
249216,10-SEP-11,09-SEP-11,Pradeep,,en,65.95.29.53,mkshody@sympatico.ca,13196978,000000119764692,1,1,have an onshore rep  and have someone who knows what they are doing..they were completely wrong,1
249217,12-SEP-11,09-SEP-11,Gloria,,en,70.26.83.231,smanieri@sympatico.ca,13199598,000000119759328,4,4,,4
249218,12-SEP-11,09-SEP-11,Baltharaj,,en,70.27.107.163,jkrol1@sympatico.ca,13194476,000000119774176,5,5,,5
249219,12-SEP-11,11-SEP-11,Asiya,,en,69.156.13.234,e.lombardi@sympatico.ca,13211896,000000119798627,5,5,"nothing.  all good
",4
249220,12-SEP-11,11-SEP-11,Nouha,,fr,74.12.221.72,michel.trahan@sympatico.ca,13214800,000000119799710,2,3,Chaque fois qu'un technicien apporte des corrections pour régler un problème il nous enlève aussi des applications que l'on avait avant...c'est vraiment désolant.,3
249221,12-SEP-11,01-SEP-11,Celina,,en,70.24.169.231,mlofters@sympatico.ca,13082527,000000119573306,5,4,nothing,5
249661,10-SEP-11,07-SEP-11,George,,en,70.29.114.87,kcrawford2186@sympatico.ca,13167822,000000119722160,4,4,"Put more people like the guy who I was talking to on the phone lines. 90% of the time I call I cant even understand the person due to there thick accent and unacceptable command of the english language. This person for once spoke fluent english and things were resolved. I was just about to cancle all of my Bell services, thank him, because I didnt.

Calling in to 310-bell or 310-surf is one of the most frustrating experiences one can have. Your phone system is awful, your background music and prerecordings are annoying. Then you have to speak to someone who doesnt know thing one about english. 

Your customer service usually sucks the big one. So look into who helped me and give them some kind of bonus. Just for being helpful and for speaking english, seems like a shame those have to be my comments, but that is what you have made your customer service staff into.",3
249662,10-SEP-11,09-SEP-11,Skander,,fr,216.209.225.47,pierrette.gratton@sympatico.ca,13198072,000000119760067,5,5,Rien le conseiller a totalement repondu à mes besoins.,5
249663,10-SEP-11,09-SEP-11,Roberto,,en,70.24.114.248,m.snyder@sympatico.ca,13196092,000000119779303,5,5,,4
249664,10-SEP-11,09-SEP-11,Helmi,,fr,70.49.79.119,francine.groleau@sympatico.ca,13192772,000000119774718,5,5,,5
249665,10-SEP-11,09-SEP-11,Sonia,,fr,67.70.50.206,velasquezperrier@sympatico.ca,13200624,000000119770957,4,4,,4
249666,10-SEP-11,05-SEP-11,Deepak,,en,70.53.40.29,hvipond@sympatico.ca,13137300,000000119660243,1,1,This is first time I have been able to use my computer because the technician made it impossible to use the computer_he ruined the Internet,1
249667,10-SEP-11,09-SEP-11,Brent,,en,174.93.160.184,cofleury@sympatico.ca,13191352,000000119775487,5,5,not much it went very well,4
249668,10-SEP-11,08-SEP-11,Vijay,,en,74.14.18.41,metaphors@sympatico.ca,13183962,000000119731629,3,5,"CSR needed way more training in using the chat option, I was disconnected twice and then gave up",4
249669,10-SEP-11,09-SEP-11,Arbi,,fr,74.15.201.182,jumorinville@sympatico.ca,13194922,000000119776703,5,5,,4
249670,10-SEP-11,09-SEP-11,Ben,,en,76.64.218.75,lindesa@sympatico.ca,13195754,000000119765961,5,5,,4
249671,10-SEP-11,09-SEP-11,Aleem,,en,69.157.67.131,tpenglish@sympatico.ca,13200400,000000119756734,4,4,Nothing.,4
249672,10-SEP-11,09-SEP-11,Deepak,,en,65.95.214.234,john707@bell.net,13194670,000000119768429,5,4,2 wire to phone is very old we have to find something like fire wire or fiber link to beat the Roger cable out. I believe in Bell for all my life now Bell lets get going. What can I do for you,5
249673,10-SEP-11,09-SEP-11,Juan,,en,76.64.92.61,bbm20@bell.net,13190118,000000119779077,5,5,,5
249674,10-SEP-11,09-SEP-11,Deepthi,,en,76.64.92.61,bbm20@bell.net,13190114,000000119775227,2,1,my problem was not fixed at all,5
249675,10-SEP-11,09-SEP-11,Mohamed Khalil,,fr,174.91.196.99,cr.fabiani@sympatico.ca,13191434,000000119771417,3,1,Lrd préposés à la clientèle sont très aimables mais les réponses sont très différentes de l'un à l'autre et aucun ne reconnaît les termes d'un courriel envoyé par Bell!!!!,2
249676,11-SEP-11,10-SEP-11,Jovel,,en,174.91.96.201,mark_williamson@sympatico.ca,13206478,000000119781592,1,2,The telephone agent actually disregarded my request and unilateraly decided to add another service that I did not request. He should be fired,1
249677,11-SEP-11,09-AUG-11,Hechmi,,fr,70.29.242.68,louisbeauregard@sympatico.ca,12851459,000000119047143,1,4,ne pas prendre 3 heures pour faire sachiez qui prend 20 minutes,1
249678,11-SEP-11,10-SEP-11,Ines,,fr,76.65.121.6,lucy.turpin@sympatico.ca,13206152,000000119789267,4,5,,5
249679,11-SEP-11,06-SEP-11,Yao,,en,74.14.63.104,dankoroscil@sympatico.ca,13147454,000000119693313,4,4,,4
249680,11-SEP-11,10-SEP-11,Samantha,,en,64.231.181.14,vrevin@sympatico.ca,13209450,000000119795685,5,5,nothing,5
249681,11-SEP-11,10-SEP-11,Edward,,en,65.93.135.107,bettyandlarry@sympatico.ca,13202184,000000119781640,5,5,,5
249682,11-SEP-11,10-SEP-11,Andrea,,en,65.95.106.174,coolclaire@bell.net,13202946,000000119795639,1,1,it worked for a short while then after 10 minuites slowed down very badely my wireless and internet light on the modem is flicking please help me it has been going on like this for quit a few days i had no time to call until last night. ,2
249683,11-SEP-11,25-AUG-11,Amine,,fr,197.0.254.67,kulik2@bell.net,13017787,000000119437442,4,4,,4
249684,11-SEP-11,10-SEP-11,Juan,,en,174.94.65.232,marc_lagrange_8@sympatico.ca,13206366,000000119795495,5,4,All was good thanks :-),5
249685,11-SEP-11,10-SEP-11,Ali,,en,174.95.134.12,k.carscadden@sympatico.ca,13205486,000000119791890,5,5,nothing,4
249686,11-SEP-11,10-SEP-11,Mauricio,,en,69.158.30.90,brian.maheu@sympatico.ca,13202390,000000119787993,4,5,Usually it's the wait time but this I was connected very quickly,4
249687,11-SEP-11,09-SEP-11,Priya,,en,65.92.41.42,peter.purins@sympatico.ca,13197970,000000119764336,3,1,Both representatives did exactly the same and neither resolved the problem.  They scheduled a follow-up appointment with a tech rep for Sunday to resolve the issue but somehow by the end of the business day on Friday I had internet back.  I think all departments within Bell need to know what each other are doing as I feel someone was working on the systems end and failed to inform customers about possible service disruptions. ,3
249688,11-SEP-11,10-SEP-11,Eric,,en,70.49.0.190,onkar.rattan@sympatico.ca,13207376,000000119781571,4,4,"To reach a alive voice on the other side of the phone, when required seems to take ages.",5
249689,11-SEP-11,09-SEP-11,Shoab,,en,69.157.52.74,wd_pickell@sympatico.ca,13200812,000000119763581,5,5,,4
249690,11-SEP-11,10-SEP-11,Wajih,,fr,76.65.186.190,ray.lav@sympatico.ca,13207892,000000119795258,4,3,,4
249691,11-SEP-11,10-SEP-11,Perumalla,,en,184.147.218.16,ella1@sympatico.ca,13203750,000000119784433,5,5,,5
249692,11-SEP-11,10-SEP-11,Alfonso,,en,74.12.166.20,bhashemian@bell.net,13202210,000000119780807,4,3,"solve the promlem completly.
which was not done",3
249693,11-SEP-11,10-SEP-11,Soumaya,,fr,69.159.167.253,alggagnon@sympatico.ca,13201662,000000119789137,4,1,avoir recours à la haute vitesse pour notre secteur. Vidéotron donne cette opportunité tandis que bel??????????????????,
249694,11-SEP-11,06-SEP-11,Tyler,,en,67.21.102.82,nrgdown@sympatico.ca,13155558,000000119688563,5,5,,5
249695,11-SEP-11,08-SEP-11,Sylvie,,en,65.95.102.223,gillian.findlay@sympatico.ca,13179728,000000119740955,4,3,Sylvia couldn't quite understand what I was talking about right away until I repeated the question a few times.,5
249696,11-SEP-11,09-SEP-11,Alexandra,,en,70.27.164.184,puttfreddy@bell.net,13198228,000000119769871,1,2,Respond to my problem instead of trying to sell me something.,2
249697,11-SEP-11,10-SEP-11,Kanchumarthi,,en,70.50.32.224,trisha.stewart@sympatico.ca,13209304,000000119791458,4,4,,4
249698,11-SEP-11,10-SEP-11,Srinivas,,en,184.144.0.125,groundstar@sympatico.ca,13204404,000000119788580,2,4,Abandon India as your tech support. People have said Bell just doesn't care. But I am on the verge of switching to Star Choice or Cogeco because their call centres are in this hemisphere,1
250128,10-SEP-11,09-SEP-11,Sujay,,en,70.53.72.197,garthjn@sympatico.ca,13192944,000000119765785,4,4,"Nothing- Service technitian arrived on time, was courtious, his deminar and actions indicated he knew how to analyse and fix the problem. Bell dispached a technitian in a reasonable time after requested.",4
250129,10-SEP-11,09-SEP-11,Melinda,,en,207.164.79.88,dhilchey@sympatico.ca,13191940,000000119764595,,1,"As I stated in your telephone survey. Your service is horrible, just laughable. Now after seeing your latest emails in regards to my Internet/television order I see It is  hopeless as well. I was going to call again today to straighten out the problem but just did not have the required 3 hours and a ton of patience to deal with it. Perhaps I'll call on Tuesday when I'm not watching my baby and just cancel the my whole damn account. At this point i am not even sure I want your service any more. If I were to continue on as a customer it is more due to a lack of service options and not any type of client/customer satisfaction!
Thank You,
Darren Hilchey",1
250130,10-SEP-11,09-SEP-11,Michel,,fr,74.12.224.114,stlandry@sympatico.ca,13199864,000000119779556,1,1,"Arrêter de jouer avec la vitesse de votre service internet.
Je pair pour 2mb/s et je ne veux pas avoir 1mb/s",1
250131,10-SEP-11,06-SEP-11,Elyes,,fr,70.53.192.221,mathsobriand@sympatico.ca,13154064,000000119700189,3,5,"Me tenir au courrant de ce qu'il fesait quand j'attendais et qu'il ne me parlait pas.... Simplement m'aviser de ce qu'il est en train de faire, nous rassure qu'il est vraiment en train de traiter notre demande comme on le désir. Sinon il a été quand même poli et a résolu mon problème. MErci",3
250132,10-SEP-11,08-SEP-11,Dilip,,en,76.67.21.221,gheins@sympatico.ca,13179690,000000119754200,5,5,,5
250133,10-SEP-11,29-AUG-11,Patrick,,fr,69.157.248.20,cobale@sympatico.ca,13048701,000000119504545,5,4,,5
250134,10-SEP-11,09-SEP-11,Sabha,,en,76.70.82.182,marilyn.husted059@sympatico.ca,13196356,000000119760977,1,1,Have people who speak English on the the line. I was transferred 3 times tyo the wrong people. Had to call back twice and still did not get any satisfaction. Very poor service.,1
250135,12-SEP-11,26-AUG-08,Benazir,,en,65.95.134.10,janetlawrence@sympatico.ca,4149033,000000091017325,5,5,,5
250136,12-SEP-11,11-SEP-11,Mohan,,en,70.49.224.43,gasjockey@sympatico.ca,13212358,000000119804201,4,4,,5
250137,12-SEP-11,11-SEP-11,Erick,,fr,70.49.69.65,vcartier@sympatico.ca,13217274,000000119796547,2,1,"On m'avait dit que l'on allait escalader ma demande, parce que le tech au telephone ne savait pas pourquoi il y avait un probleme. J'ai su par la suite qu'il n'avait pas escalader le probleme.",3
250138,12-SEP-11,11-SEP-11,Kranthi,,en,184.151.63.242,carruthersdl@sympatico.ca,13210970,000000119803342,4,4,not tried to send me somewhere else when it wasn't necessary = properly understand the problem ,3
250139,12-SEP-11,11-SEP-11,Jhon,,en,70.26.163.6,anawati@sympatico.ca,13210230,000000119803193,5,4,,5
250140,12-SEP-11,11-SEP-11,Suresh,,en,75.119.227.113,emkp@sympatico.ca,13212020,000000119799378,1,1,"if you are going to have technicians in other countries give us support, then be sure to train them properly. Not only was it recommended i switch to fibre optic, i was not told there could be some interruption in service, a technician should be calling to see if it was working(no one called or showed up at my home), and now will have not had any internet for 3 DAYS! and i have to pay for it????? That is totally unacceptable. The earliest you can send a technician to fix  it is Tuesday???That too is very unacceptable. For the amount we pay for internet, someone should have been dispatched immediately.",1
250141,12-SEP-11,11-SEP-11,Edwin,,en,174.94.50.219,annaceltic@bell.net,13210296,000000119798722,5,4,,5
250142,12-SEP-11,11-SEP-11,Mario,,en,184.148.112.212,paul_d_crawford@sympatico.ca,13215458,000000119796622,2,2,"The service technician never showed up, and didn't called to say they weren't coming.  I waited all afternoon for no reason.  MY TIME IS VALUABLE.  Obviously Bell doesn't care.",2
250143,12-SEP-11,11-SEP-11,Amir,,fr,70.29.153.216,allousk@bell.net,13210158,000000119803738,5,5,"j'aimerai verifier mon sevice d'internet,
combien de GB j'en ai et combien j'utilise 
 
j'ai essayer sa marche pas.
qu'elle est mon username et mon passeword S.V.P",5
250144,12-SEP-11,07-SEP-11,Felix,,en,174.88.216.203,angiekk@sympatico.ca,13161244,000000119724803,4,1,"Felix said he would issue ticket # and escalate problem to someone else  because he was unable to resolve issue. He said someone would call back in 1 hour. I waited 2 1/2 hours and when I called back there was no record of ticket or ""escalation"". 
To improve recent experience, someone should have called back. If I had not called Bell at 9:30pm the issue might still be unresolved.",4
250145,12-SEP-11,11-SEP-11,David,,en,70.27.106.130,azureskies@sympatico.ca,13210458,000000119798217,1,3,This gentleman was the most condescending person I have ever spoken to. If he is representative of your company you have a serious problem.,1
250146,12-SEP-11,11-SEP-11,Yves,,fr,70.51.50.48,philippe.elharrar@sympatico.ca,13215572,000000119801591,4,5,"Cet appel au service de Bell s'est révelé positif; il n'en est pas de meme pour les appels précédents avec d'autres professionnels",4
250147,12-SEP-11,11-SEP-11,Justin,,en,69.156.90.249,harley2@sympatico.ca,13212652,000000119800398,5,3,"I initially called about my new Bell Mobility cell phone.  Justin was fabulous and told me upfront that I would be redirected after he dealt with my other Bell bundle services.  Saved me $$$.  He was very easy to understand, loved his personality.  The one thing to improve my initial experience would have been to have someone like Justin be able to complete my entire transaction.  I ended up being directed to a female, with a very heavy accent (I think French) who was very frustrating.  In the end, thought she had set up my new phone so that I could activate call display and voicemail with the new password. I was also told I would have to call back the next day to have my new phone included in my ""bundle"".  After several attempts, and going online for instructions, I called back and, this time, spoke with a male (also French, I think).  He was more helpful, but still somewhat difficult to understand.  He was able to complete my enquiry.  The waiting time for a customer waiting on line was very long.  First time was almost 10 min., second and third were not much better.  Justin did his job perfectly... the female and male for the mobility phone were nowhere near as thorough as Justin was.",4
250148,10-SEP-11,09-SEP-11,Juan Carlos,,en,70.29.38.209,dtimmermans@sympatico.ca,13192258,000000119771594,2,3,"It was a login issue, and the password had to be reset.  Resetting involves MSN sending a text message with a new password.  If a customer does not have a cell phone, the second option, a ""special request"" has to be made to MSN.  It takes 48 hours to resolve using this method.  In these instances, the Bell technical person should use a bell provided cell to obtain the new password right away.  The customer can then change the password so that it is secure.",1
248718,12-SEP-11,10-SEP-11,Mariem,,fr,65.92.180.159,lorraine.andre@sympatico.ca,13206052,000000119781335,3,4,,4
248719,12-SEP-11,11-SEP-11,Karla,,en,74.14.161.142,nbaer@sympatico.ca,13215180,000000119798731,2,1,"She spoke far too quickly, especially in light of her Spanish accent. In addition, the volume was too low, so it was difficult to understand the conversation. I am also not sure if she knew what she was doing. For example, she asked for the telephone number where I was, but the issue was at my principal residence, a different number. In the end, she kept telling me everything that she could not do, rather than telling me how to resolve my situation. I had been calling about my password, and she could have told me where it was written in the book that the Sympatico installation man gave me...presumably they always write it in the same spot in the front. ",
248720,12-SEP-11,11-SEP-11,Asma,,fr,184.145.213.122,sergerolland@bell.net,13216536,000000119796718,3,3,On m'a redirigé vers Apple pour ce qui semblait être un problème avec Safari. Ce qui est correct en soi car la connexion de Bell ainsi que son diagnostic était correct. J'avais deux ordinateurs sur mon réseau qui entraient en conflit l'un l'autre au niveau d'une adresse IP. On m'a assuré que le problème venait de mon navigateur. J'ai donc quitté Bell au téléphone pour rejoindre Apple.,4
248721,12-SEP-11,11-SEP-11,Jose,,en,132.205.54.32,june.mclellan@sympatico.ca,13213566,000000119800351,5,5,"2011 09 12 
Special thanks to Jose/""Hal""(Hal is the name he provided) in the Philipines for his exceptional knowledge, patience, professionalism and kindness in resolving my email problem. He is an excellent example of the BEST in customer service, communication, perseverance and connecting with the client ! (By the way please use your real correct names)",5
248722,12-SEP-11,08-SEP-11,Casey,,en,216.94.186.254,mar.bar@sympatico.ca,13183350,000000119738283,5,1,"This has noting to do with Casey-he was great. But the service I am getting from Bell technical services is attrocious. A technician installed my internet on Aug 24 and it did not work properly. Another technician was dispatched Sept 1 and he could not fix the problem either, so he would refer it to the ""riser team"" who would contact me. Nobody contacted me so on sept 8 I called and was connected to Casey who after lengthy research assured me the someone would be at my house on sept 8 between 6 p.m. and 9 p.m.Needless to say nobody showed up. On sept 10 I called again and I was connected again to the technical dept and was served by some obnoxious individual who would not listen to what had previously transpired but was only interested in sending another technician. I was told to wait until Tuesday Sept 13 and a technician would ""show up"" and nothing could be done before that.If two technicians could not fix the problem what will the third one be able to do??? I have not had my service since aug 24 and I'm getting very perturbed by the service I am getting with Bell. I am a Bell retiree and one of the reasons I keep the service is because of my employee discount, but let me tell you that if this is the service that Bell now provides, the employee discount is not worth the aggravation. The building I live in is wired for Videotron and I know that if I call them I will be connected within 24 hours. CAN SOMEONE PLEASE FIX MY BELL INTERNET?????",1
248723,12-SEP-11,11-SEP-11,Marco,,en,70.50.195.36,joan.kaplan@sympatico.ca,13213336,000000119800407,5,5,,5
248724,12-SEP-11,10-SEP-11,Vijayashanti,,en,174.91.29.39,rnevard@sympatico.ca,13208070,000000119781536,2,2,I replied the other day and never got an answer.  Do I have Bell Security or not? Had it installed twice and now asking to install again.,2
248725,12-SEP-11,09-SEP-11,Ramy,,fr,70.48.128.246,rene.groulx@sympatico.ca,13198566,000000119762184,5,5,,5
248726,12-SEP-11,08-SEP-11,Slah,,fr,174.93.231.220,doris.cusson@sympatico.ca,13178594,000000119744703,5,5,rien d'autre,4
248727,12-SEP-11,10-SEP-11,Duncan,,en,204.40.1.129,nejia1@sympatico.ca,13207214,000000119780723,1,1,The fact that bell has my address wrong.Duncan lied to me by telling me prulator has problem.Prolator has no problem but bell has problem.,1
248728,12-SEP-11,11-SEP-11,V.v.,,en,67.201.144.50,bert.robinson@sympatico.ca,13210608,000000119801797,4,3,Nothing,4
248729,11-SEP-11,10-SEP-11,Karishma,,en,174.89.66.249,earljess@sympatico.ca,13203672,000000119782955,1,1,I would like to talk to an individual who understands the English language.My email was compromised and he had no idea what I was talking about. I finally hung Jo and proceeded to find someone to help me .Jessie,1
248730,11-SEP-11,04-SEP-11,Inobel,,en,174.93.123.87,terryandjune@sympatico.ca,13132359,000000119644028,5,3,completely resolve the issue,5
248731,11-SEP-11,10-SEP-11,Srinivas,,en,76.64.148.129,robert249.douglas@sympatico.ca,13208108,000000119789395,5,4,Nothing,
248732,11-SEP-11,10-SEP-11,Alfonso,,en,70.24.78.162,kc100@sympatico.ca,13205560,000000119780597,5,5,,5
248733,11-SEP-11,08-SEP-11,Roberto,,en,74.14.24.171,marlenedion_3@sympatico.ca,13183578,000000119755237,5,4,,4
248734,11-SEP-11,04-APR-11,Matthew,,en,64.229.96.2,noel4@sympatico.ca,11630611,000000116243972,3,3,,4
248735,11-SEP-11,09-SEP-11,Lukasz,,en,70.30.1.162,Ginger.g@bell.net,13189040,000000119766721,3,3,It took too long and was not resolved with the first call I had to call a second time wich was much better.,3
248736,11-SEP-11,10-SEP-11,Prem,,en,76.68.122.131,farkevin@sympatico.ca,13203910,000000119794903,5,5,,5
248737,11-SEP-11,10-SEP-11,Aquiles,,en,69.159.60.239,bhebblethwaite@sympatico.ca,13202212,000000119793724,5,5,,4
248738,11-SEP-11,10-SEP-11,Carlton,,en,50.101.222.23,hergdeakin@sympatico.ca,13204587,000000119788513,5,5,,5
248739,11-SEP-11,09-SEP-11,Ganesh,,en,70.31.121.220,molloyb@sympatico.ca,13197052,000000119767014,4,4,,5
248740,11-SEP-11,09-SEP-11,Bob,,en,74.15.76.121,dazednconfuzed@bell.net,13191760,000000119761590,5,5,nothing except shorter wait times maybe?,5
248741,11-SEP-11,06-SEP-11,Tyler,,en,65.92.162.24,ngasp@sympatico.ca,13155346,000000119700246,4,3,The delay in waiting for a representative was too long.,4
248742,11-SEP-11,10-SEP-11,Khan,,en,70.29.108.97,aghaji@sympatico.ca,13201566,000000119791827,1,1,Told us how we could avoid putting in every time a terribly long password.(28 or 29 digits),2
248743,11-SEP-11,10-SEP-11,Julio,,en,50.101.225.250,bobstamant@sympatico.ca,13202290,000000119781462,5,4,,4
248744,11-SEP-11,10-SEP-11,Henry,,en,70.27.86.97,asw.stewart@sympatico.ca,13201956,000000119794207,5,5,Can't think of anything that could have been done better.,5
248745,11-SEP-11,07-SEP-11,Benjamin,,en,174.95.213.236,mike276@sympatico.ca,13169998,000000119710995,5,4,,5
248746,11-SEP-11,10-SEP-11,Aleem,,en,184.148.130.49,ltorok@sympatico.ca,13206124,000000119787676,1,1,"Your technician sent me to the PC shop to repair my computer, but thanks God, after third call I got Dilip, who perfectly resolved my problem. Give, lease, Dilip the appreciation
Elizabeth Torok",4
249222,12-SEP-11,11-SEP-11,Khan,,en,65.93.110.33,lkraemer@sympatico.ca,13214096,000000119797616,1,1,The representative indicated that I required my network adapters to be ugraded and that I had to bring in my computer to be serviced....I brought my computer in and I was informed that there was absolutely nothing wrong and they were able to set up the internet on their end. I wasted half a day trying to have this resolved. I would sincerly appreciate having a representative who is also more fluent in the english language.,1
249223,12-SEP-11,08-SEP-11,Pascal,,en,74.15.241.170,hamilton.family@sympatico.ca,13180076,000000119740618,1,1,"Given a realistic assement of when service would be restored. Also during inital call agent refused to talk to me unless I was at my computer, something totally unnecessary when the network is down.",1
249224,12-SEP-11,08-SEP-11,Geetha,,en,70.24.217.177,twoody@sympatico.ca,13188158,000000119743189,1,1,"Fix my @#&* internet. It does not work worth a damn, I can get on line 5 minutes a day. I have called you at least 8 times since it was installed on 2011-07-19.
My next visit is 2011-09-13 if this doesn't work  -----HELLO videotron",1
249225,12-SEP-11,11-SEP-11,Michael,,en,70.30.58.96,pauline.santora@sympatico.ca,13215478,000000119801680,2,3,"First of all, the call should not have been necessary. Then, it should not take about 15-20 min to fix a service appt that was confirmed with two other people.  Also, when I asked if he could confirm that they had all the details associated with the Sept 23rd appt linked to the Sept 13 th appt he said he could not.  Thus, I had to call again today to confirm that the details were there. ",1
249226,12-SEP-11,11-SEP-11,Grace,,en,65.95.92.33,rbrassolotto@sympatico.ca,13215876,000000119799225,5,5,nothing really,4
249227,12-SEP-11,11-SEP-11,Fathima,,en,174.95.60.137,fredvm@bell.net,13212268,000000119800530,1,1,,1
249228,12-SEP-11,06-SEP-11,Sudheer,,en,65.95.138.104,ksanche_2@sympatico.ca,13152466,000000119700148,1,2,By having a representative that speaks english. Didn't understand 90% of what he said. ,2
249229,13-SEP-11,09-SEP-11,Marynelle,,en,75.85.87.144,larrybrun8@sympatico.ca,13195496,000000119776157,1,1,Execute the request.  Quickly too.  Too many transfers to different departments. 1 hour phone call to resolve. !!!!!,1
249230,12-SEP-11,03-SEP-11,Maria,,en,76.70.91.101,rwarren1@sympatico.ca,13124045,000000119632270,1,2,"I got disconnected, no call back",3
249231,13-SEP-11,03-SEP-11,Salvador,,en,76.70.91.101,rwarren1@sympatico.ca,13124047,000000119633468,4,3,,4
249232,13-SEP-11,08-SEP-11,Cheryl,,en,70.52.218.186,jaksworld@sympatico.ca,13180762,000000119751597,5,5,Cheryl was extremely helpful and provided me with a price that I was very pleased with.,5
249233,13-SEP-11,10-SEP-11,Joseph,,en,65.95.44.193,lois.martineau001@sympatico.ca,13206042,000000119788004,4,4,,4
249234,13-SEP-11,12-SEP-11,Ashwini,,en,76.68.122.161,y.a.m.s@sympatico.ca,13232962,000000119816604,4,4,I had difficulty loading Bell Internet Security onto my laptop. It took 2 calls and twice having the technician take over my computer to resolve the issues. Too bad it wasn't an easier process...,5
249235,13-SEP-11,12-SEP-11,Kamil,,en,70.50.184.49,jdliddiard@sympatico.ca,13224314,000000119817961,5,5,I was satisfied with Monica's help.,5
249236,13-SEP-11,12-SEP-11,Ritwik,,en,70.24.161.180,befine@sympatico.ca,13219298,000000119817916,4,5,Not a thing ,5
249237,13-SEP-11,11-SEP-11,Hakim,,fr,70.29.154.7,alfredlacasse@sympatico.ca,13210122,000000119807548,4,4,Rien,4
249238,13-SEP-11,11-SEP-11,Faqria,,en,70.50.115.36,seanandcorrine@sympatico.ca,13216496,000000119797054,5,4,,4
249239,13-SEP-11,12-SEP-11,Noureddine,,fr,76.65.104.10,eric.pelchat1@sympatico.ca,13222284,000000119823926,2,1,Le technicien n'était vraiment pas sympatique. Mon courriel a fonctionné lorsqu'il l'a essayé mais la minute ou il s'est déconnecté mon courriel n'a toujours pas fonctionné et c'est la raison de mon 2ème appel.,3
249240,13-SEP-11,12-SEP-11,Susy,,en,70.30.147.171,john.wiggins@sympatico.ca,13224868,000000119816877,5,5,,5
249241,13-SEP-11,12-SEP-11,Alejandro,,en,70.51.239.176,kent.byatte@sympatico.ca,13225500,000000119828085,1,1,Solved my problem,1
249242,13-SEP-11,12-SEP-11,Rym,,fr,76.65.104.10,eric.pelchat1@sympatico.ca,13222286,000000119825268,5,5,Cette fois-ci tout a été fonctionnel la preuve est que j'ai bien reçu votre courriel.,4
249243,13-SEP-11,12-SEP-11,Hugo,,en,184.148.131.137,lgallant000@sympatico.ca,13226108,000000119829356,4,,,3
249244,13-SEP-11,12-SEP-11,Mohamoud,,en,69.156.31.190,healthymindhealthybody@sympatico.ca,13223568,000000119824543,5,5,i was on hold for 50 minutes and then I called back and the call was disconnected,4
249245,13-SEP-11,12-SEP-11,Edward,,en,70.31.38.25,bone.sam@sympatico.ca,13219658,000000119827276,5,3,"Nothing! Edward told it like it is. There is an ongoing problem with email pictures and the dialogue is ongoing between Bell & MSN. He gave me a hint as to how to get the pictures todisplay --- it worked. Hit ""reply"", and the reformatting of the email may allow the pictures to show. IT WORKED!!
Also, hitting ""forward"", will reformat the email and allow the pictures to show. THANK YOU EDWARD!!! Please tell him [ and your other representatives] that this is a temporary ""way around the problem""; until you get this thing resolved.

Sam Bone ",5
249246,13-SEP-11,12-SEP-11,Keerthi,,en,174.95.137.136,kevin.hodges@sympatico.ca,13225532,000000119833785,5,5,,5
249247,11-SEP-11,10-SEP-11,Veerapuram,,en,184.145.63.90,garzamussie@bell.net,13204178,000000119793216,5,5,you ordy did good service i am very happy with bell ,5
249248,11-SEP-11,10-SEP-11,Vamsi,,en,70.26.127.225,l.chacon@sympatico.ca,13205772,000000119786118,5,5,"I do not have anything at this time, since my issue was resolved promptly.",5
249249,11-SEP-11,08-SEP-11,Chiraz,,fr,67.68.65.13,davi.gnon.d.p@sympatico.ca,13178060,000000119735190,3,3,La représentante ne connaissait pas les produits que vous distribuez.  J'ai passé près de 30 minutes pour obtenir de l'informaytion qui aurait dû prendre que quelques minutes si elle avait connu les produits.  J'ai passé plus de la moitié du temps en attente sur la ligne. Cela est frustrantt,3
249250,12-SEP-11,11-SEP-11,Badreddine,,fr,70.52.24.3,o.nehlil@sympatico.ca,13215320,000000119805979,5,5,tout ce que je peux vous dire c'est l'attente que je n'aime pas mais question de techniciens  vraiment ils sont excellents bravo.,3
249251,12-SEP-11,10-SEP-11,Walid,,fr,174.88.229.108,denis.caspar@sympatico.ca,13203336,000000119794602,4,3,,4
249252,12-SEP-11,08-SEP-11,Christianne,,en,184.145.100.195,amir.maherali@sympatico.ca,13175846,000000119733951,4,4,The original call made in August 2011 could have been better explained for this service.,5
249253,12-SEP-11,10-SEP-11,Gilbert,,en,174.92.163.149,wendy.n.smith@sympatico.ca,13209508,000000119789041,5,5,I can't think of any other way to improve the experience I had with Gilbert.  Thumbs Up!,5
249699,11-SEP-11,10-SEP-11,Ayesha,,en,65.95.126.54,eric.black@sympatico.ca,13203800,000000119794915,4,1,While Ayesha was very pleasant it was difficult to understand her soft voice.,5
249700,11-SEP-11,10-SEP-11,Carmen,,en,184.144.76.9,aero.lab@sympatico.ca,13201548,000000119786454,5,5,My recent experiences chatting with Jose and Carmen have been great!,5
249701,11-SEP-11,10-SEP-11,Dheeraj,,en,70.26.52.148,ratandsam@sympatico.ca,13207882,000000119791359,4,4,,4
249702,11-SEP-11,10-SEP-11,Walid,,fr,69.156.212.29,pmurphy8@sympatico.ca,13207723,000000119791530,5,5,RIEN,5
249703,11-SEP-11,10-SEP-11,Anne-Marie,,en,76.64.12.223,compuart_karen@sympatico.ca,13202938,000000119794562,5,5,"Nothing, this girl was absolutely fantastic.  I had another person previously that was of little help.  
She really knew her stuff.  Most impressive.",5
249704,11-SEP-11,04-SEP-11,David,,en,184.145.78.52,geh10@bell.net,13128033,000000119648525,5,5,nothing,5
249705,11-SEP-11,15-AUG-11,Martina,,en,70.53.40.84,crhealy@sympatico.ca,12904319,000000119179145,1,1,"When we have a problem, it should be resolved. We have been hanging with no internet service on our new computer since our call and several calls later - and still no resolution. Bell Sympatico is incompetent. We have home email service becasue I can use my office computer which is synced with our home email.",1
249706,11-SEP-11,19-AUG-11,Hassen,,fr,70.27.237.9,danielle.tessier055@sympatico.ca,12950767,000000119293076,5,3,"J'ai été très satisfaite des services de votre conseiller.  Cependant, j'ai été  désagréablement surprise quand il m'a appris que je n'avais pas accès au service Performance alors  que c'est Bell qui m'a contacté il y a plus de deux ans pour m'offrir ce service.  Des techniciens de Bell sont venus vérifier mon internet et m'ont dit que j'étais très loin de la station pour avoir un service performance maximum mais ne m'ont jamais dis que je  n'y avais pas accès.  J'ai  donc  accepté de payer  pour un service que je ne pouvais pas avoir.......",
249707,11-SEP-11,09-SEP-11,Sowjanya,,en,65.93.118.159,guitarjoe@sympatico.ca,13193354,000000119766431,1,1,My first call on Friday I would have appreciated if the this Bell attendant would not have been talking to her friend while trying to resove my issue. I felt that she would have gotten better results to help my problem with your Bell Performance Plan.  Then to top things off she unlogged from my computer on-line before confirming with me if I had any other issues to resolve and we had to do the rc.bell thing all over again.  ,1
249708,11-SEP-11,02-SEP-11,Ganesh,,en,70.53.40.84,crhealy@sympatico.ca,13093905,000000119605135,1,1,"You could folow through and make sure that problems get resolved. We have been without email service at home since August 15 or so, and no one see3ms to care at Bell. We are using my office computer which is sync-ed in with my home, but otherwise, tough beans, eh? Thanks for nothing.",1
249709,11-SEP-11,09-SEP-11,Joanne,,en,69.158.65.169,ronmck@sympatico.ca,13198882,000000119759761,5,5,nothing,5
249710,11-SEP-11,10-SEP-11,Terence,,en,64.229.182.2,thorne_6@sympatico.ca,13209172,000000119788932,5,5,I WOULD PREFER A DIRECT LINK TO THE TECHNICIAN,5
249711,11-SEP-11,11-SEP-11,Dilip,,en,184.148.130.49,ltorok@sympatico.ca,13206122,000000119796092,1,1,To improve the knowledge of your technicians,
249712,11-SEP-11,10-SEP-11,Marcus,,en,184.148.130.49,ltorok@sympatico.ca,13206126,000000119785812,5,5,Dilip was perfect,5
249713,11-SEP-11,04-SEP-11,Estephania,,en,74.15.2.80,connieh28@sympatico.ca,13126984,000000119646808,5,5,not one thing,5
249714,11-SEP-11,10-SEP-11,Houcem,,fr,174.89.230.127,plisi4@sympatico.ca,13207710,000000119784807,2,1,,1
249715,11-SEP-11,10-SEP-11,Med Amine,,fr,174.89.230.127,plisi4@sympatico.ca,13207712,000000119788387,5,5,,5
249716,13-SEP-11,12-SEP-11,Temsu,,en,69.156.57.36,matthews71@sympatico.ca,13227338,000000119820840,5,5,,5
249717,13-SEP-11,11-SEP-11,Oscar Ernesto,,en,99.232.226.210,fteravich@sympatico.ca,13212288,000000119799629,5,1,"The score on Question #2 has nothing to do with Oscar or Peter that helped me.  They were awesome.   Stellar Customer Service.  

My problem lies in the procedures Peter had to follow.  My internet is no longer functional after Peter's diagnostic test.   Peter is having one sent out to me but when I enquired if I could just go to the store to pick it up instead, he mentioned that the systems don't allow that and it had to be shipped or a technian bring one out (3 day wait).  He was very appoligetic.

I am now on day 2 with no internet service at home and I am a home based employee with weekly quota's to make.  I would like to receive a call from 

John Watson 
Executive Vice President Customer Operations 
Customer Service 

and find out why I was not allowed to go to a store, which is 2 blocks south of where I live to pick up a new internet box.  How I see it, I was willing to save Bell shipping charges.

I have Bell home phone, Bell Internet, Bell Satelite, Bell Mobility and Bell Internet Hub at my cottage.  I would say I am a loyal Bell customer for over 10 years but with incidents like these makes me question my loyalty......sorry, not being demeaning here, just being honest.

 
",1
249718,13-SEP-11,12-SEP-11,Martin,,en,70.27.22.111,jdouglas.orton@sympatico.ca,13224318,000000119811450,4,4,Although Martin was very pleasant and helpful I would have preferred dealing with an agent in Canada.  I would have liked to find out what caused the problem in the first place.  For the money I spend on Bell services every month I expect more consistent service.,3
249719,13-SEP-11,29-AUG-11,Rym,,fr,184.144.206.119,rosine007@sympatico.ca,13054509,000000119492343,4,4,,5
249720,13-SEP-11,12-SEP-11,Moses,,en,70.26.104.30,peter1937@sympatico.ca,13229142,000000119819453,5,5,I have nothing to add,5
249721,13-SEP-11,12-SEP-11,Lobna,,fr,65.94.247.248,lucia.golea-man@sympatico.ca,13226557,000000119808565,5,5,,3
249722,13-SEP-11,12-SEP-11,Paul,,fr,184.151.127.247,julien.claude@sympatico.ca,13225164,000000119825979,5,4,N/E,5
249723,13-SEP-11,12-SEP-11,Nas,,en,142.89.189.63,lshadd@sympatico.ca,13226506,000000119828562,1,1,,1
249724,10-SEP-11,09-SEP-11,Gregory,,en,67.70.31.78,Bill16615@sympatico.ca,13188984,000000119759745,2,2,"Spent 23minutes on phone accomplishing nothing but answering question like name, address etc. Then on hold so I hung up. Had appointment elsewhere. Bell called back saying nothing they could do. Internet speed still slow.",2
249725,10-SEP-11,08-SEP-11,Catherine,,en,65.92.150.76,staceydickson@bell.net,13187380,000000119745124,5,4,,4
249726,10-SEP-11,09-SEP-11,Gerold,,en,174.89.45.113,hi.n.lo@sympatico.ca,13193606,000000119767541,5,4,,4
249727,10-SEP-11,09-SEP-11,Mohamed,,fr,70.48.157.91,lsergeo@sympatico.ca,13195950,000000119774155,5,5,,4
249728,10-SEP-11,09-SEP-11,Mudilyar,,en,69.157.53.248,tedandang@sympatico.ca,13200132,000000119773249,5,5,Nothing.  The representative was awesome!  Very friendly and nice.,5
250149,10-SEP-11,09-SEP-11,Sarra,,fr,70.29.255.188,a.ariss@sympatico.ca,13189196,000000119756447,5,3,,5
250150,10-SEP-11,22-AUG-11,Sarry,,en,67.70.196.64,bmadeley@sympatico.ca,12973833,000000119355365,4,3,unsure,4
250151,10-SEP-11,09-SEP-11,Afroze,,en,174.89.61.171,lynnlivingston@sympatico.ca,13196048,000000119767618,4,4,,4
250152,10-SEP-11,09-SEP-11,Sudhakar,,en,70.51.113.132,mitideli@sympatico.ca,13196946,000000119770991,4,5,na,5
250153,10-SEP-11,08-SEP-11,Alexandra,,en,76.69.238.53,scourse@sympatico.ca,13186828,000000119754224,5,5,,4
250154,10-SEP-11,09-SEP-11,Pradheep Kumaar,,en,209.226.201.250,rpeaire@bell.net,13198956,000000119761761,5,5,,5
250155,10-SEP-11,28-AUG-11,Perumalla,,en,184.146.72.218,haydn.burdett-holcroft@sympatico.ca,13043671,000000119477153,5,5,"Although everyone I have ever dealt with is flawless professionally, sometimes it is hard to understand their accents. (they are always so pleasant and helpful I almost hate to say anything, but you did ask)",5
250156,10-SEP-11,09-SEP-11,Ramesh,,en,76.65.22.131,kaskay@sympatico.ca,13195080,000000119770399,5,5,,5
250157,10-SEP-11,09-SEP-11,Murali,,en,76.67.113.147,jyjechristie@sympatico.ca,13194956,000000119761383,1,1,a better command of English and a knowledge of Apple computers,2
250158,10-SEP-11,09-SEP-11,Grace,,en,69.158.137.162,lvint@sympatico.ca,13196026,000000119769322,5,5,In the past I never had my issue resolved but this last time the lady was very very helpful and we got it resolved in a very short time.,5
250159,10-SEP-11,07-SEP-11,Ivette,,en,70.30.134.100,jillmjohnson@bell.net,13167032,000000119724342,3,1,Have someone available after 6 p.m. to answer my inquiry.,3
250160,10-SEP-11,09-SEP-11,Danilo,,en,70.27.27.146,lhilliard@sympatico.ca,13195668,000000119778871,4,5,"Improve the wireless home network website and make it more lay-people friendly. I had to call because I did something to mess up the multiple passwords on that site. The tech person was great at helping me resolve the password issue but if the site was easier to understand, I wouldn't have had to call at all. ",3
250161,10-SEP-11,09-SEP-11,Irshad,,en,65.94.89.77,bwilliams16@sympatico.ca,13190658,000000119772872,4,3,will try to finish what was started today with your office,4
250162,10-SEP-11,09-SEP-11,Manuel,,en,76.69.55.131,akubrynski@sympatico.ca,13189428,000000119777681,5,5,,5
250163,10-SEP-11,09-SEP-11,Mario,,fr,70.30.172.168,ginette158@sympatico.ca,13193138,000000119758514,5,1,Ne concernait pas Bell Internet mais le site défectueux.,5
250164,10-SEP-11,09-SEP-11,Walid,,fr,184.144.230.30,bonsaidg@sympatico.ca,13190452,000000119769070,5,1,"Le temps de connection initiale avec le central est excessivement long jusqu'à 3 minutes
pour une moyenne de 2min. 40.sec. Ceci a commencé il y a environ 2 mois.C'est comme si le DSLAM du central était rempli a pleine capacité.De plus le modem montre un nombre élevé de paquets DSL corrigés. J'envisage sérieusement de changer de fournisseur si le problème persiste.
Merci",2
250165,10-SEP-11,09-SEP-11,Oscar Ernesto,,en,64.231.21.141,ronmorton@sympatico.ca,13198886,000000119765607,5,5,,3
250166,10-SEP-11,09-SEP-11,Hassan,,fr,70.29.232.186,goyerf@sympatico.ca,13193254,000000119768463,5,5,,5
250167,10-SEP-11,09-SEP-11,Melissa,,fr,184.144.143.195,caranvilla@sympatico.ca,13190780,000000119760862,1,4,J'ai passé 2 hrs au téléphone et parlé à 6 personnes différentes.  Les factures sont impossible à vérifier et le courriel envoyé par Bell ne contenait aucun numéro de facture auquel j'aurais pu référer.,
250168,10-SEP-11,05-SEP-11,Asiya,,en,70.52.166.61,strojner@bell.net,13142668,000000119665579,4,3,Not given sufficient information to make a formative decision. Upgrading seems to be the solution and that can't always be the answer to everything.,3
250169,10-SEP-11,09-SEP-11,Chekib,,fr,67.68.127.71,stephanne.pelletier@sympatico.ca,13199792,000000119759407,1,2,parler a une personne qui me comprend bien,3
250170,10-SEP-11,09-SEP-11,Srinivasan,,en,174.95.134.129,proadnight@bell.net,13198203,000000119770462,4,2,"Please change your policy concerning contract with bell TV I am not watching tv at all only via internet I wanted to cancel the tv service but found it to cost $200 I could suspend service but still cost $30 month due to to hd receiver rentals Bell will no longer be a choice for me, ever, once the contract expires!! Please change policy! ",1
250171,10-SEP-11,09-SEP-11,Slah,,fr,184.147.38.124,jouellet7@sympatico.ca,13194772,000000119768680,5,5,,5
250172,10-SEP-11,09-SEP-11,Daniel,,en,67.68.14.11,gybln@sympatico.ca,13193390,000000119761122,5,4,After speaking with my son he said that most of his friends have unlimited internet?  I wish that I would have been presented some information about that.  He was very pleasant.,5
250173,10-SEP-11,09-SEP-11,Sylvie,,en,184.147.37.154,m.tanney@sympatico.ca,13196100,000000119768493,5,5,"This was the best experience I have had with Sympatico technical support in years. Why? Because Sylvie - the person who served me - did a brilliant job. She is extremely competent, has a perfect command of English and excellent comminication skills. The phone line was clear and I could hear her perfectly. Why? Because she is in Canada. This is a far cry from the usual experience with Sympatico tech support: a person who does not know what they are doing, who can barely speak English, speaking over an inaudible connection from half way around the world. 

Learn a lesson from this Sympatico - outsourcing has not improved service. If you want satisfied customers, hire more people like Sylvie. ",4
250174,10-SEP-11,08-SEP-11,Souhail,,fr,70.51.7.29,yvescote1224@sympatico.ca,13188794,000000119733597,3,4,"J,aurais BEAUCOUP apprécié que le service de Bell ne M'OBLIGE pas à refaire(pour la 3e fois) la démarche m'autosisant à gérer le compte familial.  Si votre conseiller n'avait pas fait en sorte de simplifier la démarche j'aurais mis un terme définitif à tous mes services Bell.",3
250175,10-SEP-11,09-SEP-11,Paula,,en,174.91.5.170,larrydekoter@sympatico.ca,13195498,000000119760034,5,5,All were most helpful,5
250176,10-SEP-11,09-SEP-11,Seshidhar,,en,65.94.98.166,flkarwelat@sympatico.ca,13192732,000000119763986,5,5,have your tech help  assist from canada,5
250177,10-SEP-11,09-SEP-11,Adam,,en,70.50.210.144,bluedove4221@bell.net,13190376,000000119768860,4,5,"nothing at all, it was perfect",5
250178,10-SEP-11,09-SEP-11,Chad,,en,207.164.79.9,svause@sympatico.ca,13199976,000000119768626,1,1,Could have advised me of the $35 admin fee that I had to pay when I went to future shop to set up my data plan on my iPad This is certainly not the first time that Bell has been about money and not about customer service,1
250179,10-SEP-11,09-SEP-11,Nagender,,en,65.95.206.143,karen.ian@sympatico.ca,13195030,000000119765964,5,5,,4
250180,10-SEP-11,06-SEP-11,Bonny,,en,65.95.107.39,arep@bell.net,13145110,000000119680800,5,5,reduced my internet charge even further,5
250181,10-SEP-11,06-SEP-11,Youssef,,fr,67.68.140.165,gaston.duchesneau@sympatico.ca,13149300,000000119690489,3,2,"Vitesse d'internet trop lente, environ 3Mbit/s, je paye pour josqu'a 7Mbit/s",1
248747,11-SEP-11,09-SEP-11,Liza,,en,76.69.239.199,plmurphy@sympatico.ca,13198120,000000119756163,3,2,"I was told the problem was throughout my neighberhood. it wasn't.
My modem was my problem, it was changed by a tech Sunday Sept 11. Then Grace from Bell helped to configure my system so that I could access the Internet.
I was up as per usual around 2:30 Sunday Sept 11.",3
248748,11-SEP-11,09-SEP-11,Casey,,en,70.24.52.53,sstobnicky@sympatico.ca,13199732,000000119769807,5,5,my support person was great...,5
248749,11-SEP-11,10-SEP-11,Mohammed,,en,174.91.134.172,renejv@sympatico.ca,13207962,000000119795223,5,5,Nothing,5
248750,11-SEP-11,08-SEP-11,William,,en,64.228.35.120,vicki.p@sympatico.ca,13188296,000000119748336,1,2,"When I spoke to loyalty dept.they adjusted my internet price to $20.95  per month and given conf.#'s(2)After speaking with William he told me that was not available and took it away, I was not very happy as dial-up is an inferior service and most people don't pay that much for high speed.",2
248751,11-SEP-11,06-SEP-11,Roy,,en,76.69.16.78,debbiero@bell.net,13147718,000000119699352,1,1,Fix my INTERNET!...I can't believe you have the balls to send a customer satisfaction survey to me when I don't have internet/e-mail service at the moment...because you still haven't fixed it!! The only reason I'm seeing this is because I'm using my parents' service from another town!,1
248752,11-SEP-11,09-SEP-11,Sam,,en,184.147.210.61,mdli@sympatico.ca,13196626,000000119772972,4,4,,5
248753,11-SEP-11,10-SEP-11,Alejandro,,en,76.68.47.22,tdcoffin@bell.net,13209056,000000119781926,5,5,"well I ddn't want call waiting and he said to try it and call the next day if I didn't want it.  I already knew then I had to wait again on line to change it again and I have a busy life, we all do, I just wished he would of not pushed it on me and let me be the one to decide which I had, but I knew I didn't like it.  ",4
248754,11-SEP-11,10-SEP-11,Erick,,en,70.50.130.98,barb_martin@sympatico.ca,13202059,000000119780829,5,5,"nothing  Erick was very courteous, helpful and patient with me",5
248755,11-SEP-11,10-SEP-11,Karim,,fr,70.31.247.34,slafrance01@sympatico.ca,13208676,000000119792446,5,5,tout est parfait.....bravo,5
248756,11-SEP-11,09-SEP-11,Afef,,fr,67.68.196.221,marcel.bisson@bell.net,13196244,000000119765265,2,2,"J`ai perdu mes images habituelles(liste de mes favoris;boite de réception,autres semblables,)c`est regrettable,je me cherche;c`est probablement du à mon inexpérience.",5
248757,11-SEP-11,08-SEP-11,Travis,,fr,174.92.178.145,ginette.st-louis@sympatico.ca,13179744,000000119732567,5,5,Rien.  Tout était parfait,5
248758,11-SEP-11,10-SEP-11,Chrystelle,,en,70.49.230.249,crancourt6@sympatico.ca,13202998,000000119787036,4,4,"The only item that could have been improved on was my inbox was left with over 1,000 messages. Then once those were flushed, a check on the Bell web site revealed that the inbox there still
had them all. Hence, the later call to your Help line. That you for a great experience overall. C.R.",5
248759,11-SEP-11,10-SEP-11,Andrea,,en,70.49.230.249,crancourt6@sympatico.ca,13203000,000000119785734,5,5,"Your representative was courteous, knowledgeable and altogether pleasant. The problem was resolved promplty. Thanks again. C.R.",5
248760,11-SEP-11,08-SEP-11,Darwin,,en,69.157.61.162,mhawes@bell.net,13184010,000000119734635,5,5,"not a thing your staff was fast and accurate and very nice on the phone 

Mike Hawes",5
248761,11-SEP-11,09-SEP-11,Rim,,fr,65.94.177.170,domclaire@sympatico.ca,13192076,000000119756926,1,1,,2
248762,11-SEP-11,09-SEP-11,Sinu,,en,204.101.237.139,brettpastoor@sympatico.ca,13190540,000000119763253,3,5,Took much to long to determine my home was not getting dsl|internet signal into my home. First phone techs said they tested the line but obviously did not. The second tech the following day did a better job of listening and understanding the issue was outside the house. On site tech was also very good.,5
248763,11-SEP-11,09-SEP-11,Celina,,en,67.70.66.173,burnett50@sympatico.ca,13190640,000000119758903,3,4,i had a very difficult time with the reps accent and understanding her clearly I had to ask her to keep speaking slower.. Very frustrating.,1
248764,11-SEP-11,05-SEP-11,Mouna,,fr,70.49.63.194,lezoodu245@bell.net,13138928,000000119657612,5,5,rien. technicienne compétente et sympatique qui a réglé le pépin.,5
248765,11-SEP-11,10-SEP-11,Sage-Fidele,,en,174.89.109.125,e.a.tomlinson@sympatico.ca,13203658,000000119789604,4,3,lost the internet signal the next day again.,3
248766,13-SEP-11,12-SEP-11,Julie Anne,,fr,184.145.209.67,plouffemichel@sympatico.ca,13229326,000000119819712,5,4,"Nous avons appelé plusieurs fois pour le même problème. Le technicien qui est venu hier nous a informé que lorsque l'on a de la FIB10 on ne devrait pas avoir des filtres à chaque téléphone. De plus,  on ne devrait pas mettre le modem et le téléphone sur la même prise. Jamais personne de Bell nous a informé de cette exigence. Veuillez aviser le soutien technique de cette exigence. Le technicien qui est venu a installé une prise spécifique pour le modem. Il a été très gentil et très poli. Le conseiller nous a envoyé le technicien en moins d'une heure. Ce qui est excellent. ",5
248767,13-SEP-11,09-SEP-11,Ridha,,fr,72.11.189.238,r_blacky@sympatico.ca,13198296,000000119773318,3,4,"On nous redamde sans cesse les memes questions ( adsresse , numero de telephone, etc) dont vous connaissez deja la reponse  ca finit par etre lourd et désagreable. Je comprends les raison de sécurité mais c'est irritant",3
248768,13-SEP-11,12-SEP-11,Temsu,,en,65.95.114.4,neon701@bell.net,13228432,000000119822546,2,2,You could have made Hi-speed internet available to me in my area.,3
248769,13-SEP-11,12-SEP-11,Divya,,en,70.29.89.167,wesley.jablonski@sympatico.ca,13232772,000000119811968,4,4,It was hard to hear representative at times as reception was not clear. ,4
248770,13-SEP-11,12-SEP-11,Mehdi,,fr,76.64.136.24,paulinejacques55@sympatico.ca,13229004,000000119829134,3,4,"le problème a été résolu sur le moment, mais ça n'a pas tenu, car après une pause pour le souper, je ne pouvais plus ouvrir mes couriels et ne pouvais aller sur google, le tout s'est réglé après un 3ième appel",3
248771,13-SEP-11,11-SEP-11,Moez,,fr,65.94.178.205,jujule3@sympatico.ca,13213536,000000119806985,1,1,"-DÉLAI TRÈS LONG!!plus de 6 jours 
-mauvais transfert de donnés au 2e niveau!!
-pris en note mauvaise adresse électronique!!!!",2
248772,13-SEP-11,12-SEP-11,Gerardo,,en,74.14.144.108,ed_dak@bell.net,13222042,000000119818108,5,5,Bell Softwear conflicts with some Anti Virus Programs causing problems with some downloads ,4
248773,13-SEP-11,09-SEP-11,Tyler,,en,70.51.99.52,bmcleod58@sympatico.ca,13190402,000000119778729,5,5,Tyler was excellent in solving my issues with outlook.,5
248774,13-SEP-11,12-SEP-11,Claudia,,en,70.31.221.174,totek@bell.net,13232252,000000119828422,5,5,,5
248775,13-SEP-11,08-SEP-11,Juan,,en,70.31.5.102,angela.mason@sympatico.ca,13175978,000000119742043,,,"I'm sorry, but I don't remember this call",3
249254,12-SEP-11,11-SEP-11,Seshadri,,en,70.51.227.154,deanrschlueter@sympatico.ca,13211554,000000119802143,1,1,"I was put on hold and then told that there was a ticket open with second level support and that they would help me.
The customer service rep then disconnected me instead of transferring me to the second level support.
Today I noticed my ping times have tripled.

I WAS ON FAST PATH it is OBVIOUS THAT I HAVE BEEN PUT ONTO INTERLEAVED as my ping time has increased so much.
Someone should have contacted me before this change was done.
",1
249255,12-SEP-11,11-SEP-11,Noureddine,,fr,174.92.178.30,guytousi@sympatico.ca,13212586,000000119806886,5,5,,5
249256,13-SEP-11,11-SEP-11,Ruth,,en,70.49.96.32,chris.hibovski@sympatico.ca,13211120,000000119804414,5,5,,3
249257,13-SEP-11,10-SEP-11,Juan,,en,65.95.44.193,lois.martineau001@sympatico.ca,13206040,000000119788773,4,4,,4
249258,13-SEP-11,12-SEP-11,Hector,,en,50.101.149.52,ianginsberg@sympatico.ca,13223796,000000119834577,5,5,Nothing to add - my question was answered,5
249259,13-SEP-11,12-SEP-11,Elyes,,fr,70.53.141.207,s.couture@sympatico.ca,13230404,000000119834613,5,4,,4
249260,13-SEP-11,12-SEP-11,Asir raja,,en,70.26.111.33,roymuir@sympatico.ca,13230282,000000119820727,5,5,get rid of emily!!!,4
249261,13-SEP-11,11-SEP-11,Ricardo,,en,50.101.241.28,alinkader@sympatico.ca,13210140,000000119796999,5,5,,5
249262,13-SEP-11,10-SEP-11,Gilbert,,en,65.95.190.23,gordon_4@sympatico.ca,13204362,000000119795104,3,2,"My issue was connecting a wireless router from a 3rd party.  I called Bell first and the rep told me that I had to call the router provider.  In the end that was what was needed, but I did not end the call with the Bell rep feeling very confident.",4
249263,13-SEP-11,12-SEP-11,Faten,,fr,65.92.160.111,marcelchoquette@sympatico.ca,13226996,000000119811749,1,1,"La représentante n'était pas suffisamment formée, elle devait sans cesse demander des informations, ce qui a eu pour effet que je suis restée 1h30 au téléphone et cela sans résultats. Elle a mis fin à la communication en me disant que j'allais recevoir dans la demie heure suivante un appel d'un ""expert"" et j'attends encore...
Le problème reste entier et je pense que je vais me tourner vers un autre fournisseur. Il ne s'agit pas de la première fois que je fais affaire avec vos services et chaque fois je sors de mon expérience frustrée et surtout sans solution. Je dois toujours trouver à me dépanner auprès de personnes qui ont eu des problèmes similaires. ",1
249264,13-SEP-11,12-SEP-11,Mohamed,,fr,74.12.169.76,cadetcleavans@bell.net,13219966,000000119816105,5,5,,5
249265,13-SEP-11,12-SEP-11,Med Amine,,fr,174.95.246.39,paul.mado@sympatico.ca,13228968,000000119829447,4,4,,4
249266,13-SEP-11,08-SEP-11,Melvin,,en,64.231.3.130,tjbroderick@bell.net,13187984,000000119729280,1,1,customer service in canada,1
249267,13-SEP-11,12-SEP-11,Daniel,,en,64.231.85.234,shirley016@sympatico.ca,13231022,000000119825347,4,4,,4
249268,13-SEP-11,12-SEP-11,Vijay,,en,64.231.91.37,ajmb.robb@sympatico.ca,13218354,000000119808279,4,4,,5
249269,13-SEP-11,12-SEP-11,Manoranjith,,en,64.229.178.214,nforrest@sympatico.ca,13228444,000000119822535,5,5,,5
249270,13-SEP-11,12-SEP-11,Mohamed,,fr,70.29.158.98,daniel.barbier040@sympatico.ca,13221058,000000119810776,4,5,,4
249271,13-SEP-11,12-SEP-11,Cath,,en,76.65.82.76,mtnagl@bell.net,13228170,000000119811437,4,4,,4
249272,13-SEP-11,12-SEP-11,Eric,,en,70.53.225.48,ptracton@sympatico.ca,13229426,000000119833639,1,1,try to be more helpful,4
249273,13-SEP-11,12-SEP-11,Joan,,en,184.145.111.111,richardzuker@sympatico.ca,13229914,000000119810495,4,4,,3
249274,13-SEP-11,12-SEP-11,Hema,,en,174.91.97.51,mirandashum@sympatico.ca,13227836,000000119822376,1,1,"the servie rep at TV department told me to hold cause he needed to double check something, however, I was on hold for more than 40 mins, and the agent never really pick up the line. I was left there and my problem still not solved!!!",2
249275,13-SEP-11,12-SEP-11,Moses,,en,174.91.126.111,craymond002@sympatico.ca,13220850,000000119823371,4,5,,4
249276,13-SEP-11,12-SEP-11,Sondes,,fr,70.30.217.207,asselin97@sympatico.ca,13218996,000000119826937,5,5,"Les autres intervenants dans ce dossier,je veux dire les jours précédents n'ont pas pu régler le problème manque de compétence?C,est la jeune fille lundi le 12 sept.2011 qui a 
solutionné le problème salutations Robert Hinds",4
249277,13-SEP-11,12-SEP-11,Michael,,en,68.179.30.37,pennyrabon@sympatico.ca,13229090,000000119816742,4,4,"The first time I called, I was transferred to the billing dept and was on hold for 30 minutes. Since I was at work, I finally hung up and tried to get my appt cancelled on the computer.  I was told that he didn't have the information available to do this, that I had to call.  Then I called again and got Michael. Last week you turned off my internet even though when I called a month ago, I was told that there would be no problem because I was moving. I made an appointment for a tech to come on Sept 12 evening, to hook it back up again.  When I asked Michael to cancel this appt, he said there was no appt made. This is NOT acceptable customer service.  Someone is dropping the ball, at the customers' expense. ",2
249278,13-SEP-11,12-SEP-11,Patricia,,en,70.55.43.47,jean.k@sympatico.ca,13224352,000000119823108,5,5,Nothing ! Thanks to all staff who helped me.,4
249279,10-SEP-11,09-SEP-11,Anis,,fr,70.29.166.162,mimidrapeau@sympatico.ca,13196918,000000119766059,4,4,Rien en particulier,4
249280,10-SEP-11,09-SEP-11,Stephanie,,fr,72.35.4.220,abenaissa@sympatico.ca,13189294,000000119764140,4,4,,5
249281,10-SEP-11,09-SEP-11,Jack,,en,76.67.28.36,dchester@bell.net,13191784,000000119765108,5,5,,5
249282,10-SEP-11,09-SEP-11,Badreddine,,fr,75.152.16.141,lise.mario@sympatico.ca,13195784,000000119764976,5,5,"Tout était correct




",5
249283,10-SEP-11,09-SEP-11,Mouna,,en,64.231.90.195,connie.king@sympatico.ca,13191384,000000119767929,5,4,,4
249284,10-SEP-11,09-SEP-11,Christianne,,en,70.52.231.242,turbid.water@sympatico.ca,13200470,000000119770438,5,4,,4
249285,10-SEP-11,09-SEP-11,Prego Junior,,fr,67.68.198.54,rbou@sympatico.ca,13198444,000000119778254,5,4,,4
249286,10-SEP-11,08-AUG-11,Edwin,,en,70.49.228.253,wmoulton@sympatico.ca,12843525,000000119026350,5,5,nothing,5
249287,10-SEP-11,07-SEP-11,Katherine,,en,76.71.32.222,apribaz@sympatico.ca,13161378,000000119704267,4,4,Less time waiting on the phone.,4
249288,10-SEP-11,09-SEP-11,Manel,,fr,174.93.239.25,lyne.tanguay@sympatico.ca,13196042,000000119768459,2,1,,3
249289,11-SEP-11,10-SEP-11,Sam,,en,184.144.43.206,salvador.bob@sympatico.ca,13208370,000000119786883,5,5,,5
249290,11-SEP-11,10-SEP-11,Wassim,,fr,76.64.108.195,normandlord@bell.net,13207320,000000119780209,4,2,"Le secteur où j`Habites ne puet avoir 
HAUT VITESSE.",4
249729,10-SEP-11,05-SEP-11,Revathi,,en,206.172.98.17,ssbriggs@sympatico.ca,13142540,000000119669531,3,3,"We made several phone calls over a period of 3 days - many times sat on hold for 1/2 hr. or more waiting for a rep.  We were told many different things about our service, to no avail.  When we did finally call during the day, we found out the issue was a simple phone number re; ISP.  We had not been set up properly and it took three days to figure it out.  We are not happy with our Bell service and really are irate about the shitty customer service and are shopping around to see what else is out there just so we don't have to deal with Bell anymore.  The girl that this call references did help us, but it was far beyond any good feelings we might have had in getting this service connected when she finally figured it out for us.  ",1
249730,10-SEP-11,08-SEP-11,Rudolf,,en,70.24.167.219,bobschneider@sympatico.ca,13176712,000000119730714,4,4,"A technician was dispatched to look at my phone lines, and he provided me with a new modem / router.
I also had a router couriered to me and it arrived about one half hour after the technician left.
perhaps some coordination in house between Rudolf and the person who dispatched the technician could improve as I now have to send one of the modems back",5
249731,10-SEP-11,09-SEP-11,Houcem,,fr,70.55.161.220,jacqueline.levac@sympatico.ca,13193960,000000119771550,3,4,"Je sais que nous rejoignons des gens de Tunisie a l'occasion mais de grace, celui qui nous a répondu, nous avions de la difficulté a le comprendre. SVP, un peu de considération pour les clients de langue francaise/québecoise!",3
249732,10-SEP-11,09-SEP-11,Denis,,fr,65.94.176.107,richardlucie@bell.net,13198634,000000119763668,5,5,,5
249733,10-SEP-11,09-SEP-11,Mouna,,fr,70.55.117.6,sogabes@sympatico.ca,13199656,000000119763480,4,5,,5
249734,10-SEP-11,09-SEP-11,Kishore,,en,99.241.50.9,rdweldrick@bell.net,13198512,000000119773729,5,5,,5
249735,10-SEP-11,09-SEP-11,Anne-Marie,,fr,174.91.248.165,courage33@sympatico.ca,13191424,000000119777069,5,5,,5
249736,10-SEP-11,09-SEP-11,Sihem,,fr,174.93.238.36,perreaultb@sympatico.ca,13197946,000000119768075,5,5,rien de plus,5
249737,10-SEP-11,09-SEP-11,Basho,,en,184.145.106.129,brian.jean@sympatico.ca,13190548,000000119779474,5,5,,5
249738,10-SEP-11,05-SEP-11,Jose,,en,70.50.51.15,wayne.reid@sympatico.ca,13143506,000000119661184,5,5,"Continue to use technical support staff from either North America or South America that have good communication Skills.  Jose was the best Tech Support I have ever had in all the years I have used Bell Internet service.
I upgraded my service from Essentials Plus to Performance, see Order # 00LCBPL4
AS Internet b1vhnh37/6291068 and TV 8455100600078811 are already Bundled I request additional Bundling of services: Telephone 519 853 3420 and my wifes mobile phone Acct # 517970256 mobile # 905-302-3909 (as pay for my wifes mobile phone. Also I would like a credit for the one time rental fee for the new modem $49.95.

We are also reviewing other sources for communications services with both Cogeco and Rogers who are responding with service and pricing.

Regards
Wayne Reid",4
249739,10-SEP-11,09-SEP-11,Nadyn,,en,65.95.184.153,cakent@sympatico.ca,13190738,000000119768813,5,5,"You talk about being interested in customer satisfaction, yet you penalize your customers for adapting your services to their needs, by charging a downgrade fee, which is just a money-grab.
Further, you were aware of the unsuitablility of my plan to my needs long before myself. You might have pointed this out to me. Your stance does not show me that you have my best interest in mind.",4
249740,10-SEP-11,09-SEP-11,Med Nabil,,fr,70.29.146.77,janineb@sympatico.ca,13194068,000000119767192,5,4,Je suis toujours satisfaite à chaque fois que je communiques avec vos services. Je ne vois pas ce que vous pourriez faire de mieux.,4
249741,10-SEP-11,09-SEP-11,Katherine,,en,207.219.69.182,alexionta@sympatico.ca,13189522,000000119762114,5,4,Not to gove 5 follow up call the same day very annoying,3
249742,10-SEP-11,09-SEP-11,Jacqueline,,en,174.91.133.125,lmhand@sympatico.ca,13195830,000000119773586,1,1,What really concerns me is the fact that I have been sent this survey for Ref # 119773586 and I NEVER CALLED Bell for service.  Not sure what you might have done with my internet service.  Please advise.  ,1
249743,10-SEP-11,09-SEP-11,Chandler,,en,70.27.61.18,crystalrealty@sympatico.ca,13191476,000000119770792,5,5,Nothing.,5
249744,10-SEP-11,09-SEP-11,Loyda,,en,65.92.54.119,john_anthony@sympatico.ca,13194672,000000119759671,5,5,,5
249745,10-SEP-11,09-SEP-11,Murali,,en,174.92.123.41,dor307@sympatico.ca,13192132,000000119766110,5,5,nothing he checked my book and found nothing wrong and I was very happy with how did his job thank you,5
249746,10-SEP-11,08-SEP-11,Moses,,en,74.15.78.41,baubles@sympatico.ca,13176390,000000119739964,5,5,have problems at times understanding your people due to strong accent.,5
249747,10-SEP-11,09-SEP-11,Reina,,en,70.27.41.247,my-bella@bell.net,13197256,000000119760999,5,5,"Nothing! Your employee was very courteous and had a lot of patience! Hope I get her again if I have any more problems!
Thank You!",5
249748,10-SEP-11,09-SEP-11,Max,,en,67.70.206.38,rdesante@sympatico.ca,13198478,000000119769992,4,4,This time service was quick and agent Max was very patient with me,4
249749,10-SEP-11,09-SEP-11,Priyanka,,en,70.54.113.147,wwillett@sympatico.ca,13200978,000000119775203,4,4,The First time I called I was on hold 15 Min. I hung up and called again ....only 30 seconds that time!,5
249750,10-SEP-11,07-SEP-11,Khan,,en,65.93.207.200,ggarland@sympatico.ca,13165428,000000119710904,5,5,no change,5
249751,10-SEP-11,09-SEP-11,Diego,,en,76.64.216.114,valnorma@bell.net,13200580,000000119778649,4,4,nothing,5
249752,10-SEP-11,09-SEP-11,Claudia,,en,69.156.144.150,d.palmer@sympatico.ca,13191538,000000119763568,5,5,nothing,4
249753,10-SEP-11,30-AUG-11,Samia,,fr,69.157.139.211,manucat@bell.net,13064119,000000119523517,2,,"Nous devons parler à trop de personnes différentes pour résoudre nos problèmes (une personne pour l'internet, pour le téléphone, pour la télé, etc.).  J'ai passé presque une heure au téléphone ce matin-là.  De plus, une personne en janvier à ajouter le compte de ma grand-mère sur le mien et vous avez pris 9 mois pour régler le problème malgré nos nombreux appels de ma part et de la sienne.",2
249754,11-SEP-11,06-SEP-11,Veerapuram,,en,70.53.73.159,cyril.ridout@sympatico.ca,13147296,000000119698130,5,4,everything O.K.,5
249755,11-SEP-11,08-SEP-11,Allan,,en,65.93.198.166,mikezammit@sympatico.ca,13184180,000000119750177,3,2,Had to ask person to repeat what they said over and over and new pasword didn`t work have not had the time to call back as I havd to wait over 20 mins before speaking to any one i will admit she did call back several tims but unable to take call Tks Mike ,2
249756,11-SEP-11,09-SEP-11,Zishan,,en,70.54.33.68,arris@sympatico.ca,13189920,000000119769041,4,5,,2
250182,10-SEP-11,09-SEP-11,Steph,,en,70.26.92.202,denniswp@sympatico.ca,13191870,000000119762626,3,5,We were cut off and even though the technician had my phone number I was not called back. But I then saw that the problem was resolved.,4
250183,10-SEP-11,09-SEP-11,Dorsaf,,fr,184.148.235.163,pastananda@bell.net,13197782,000000119772152,5,5,rien,5
250184,10-SEP-11,06-SEP-11,Sam,,en,70.54.102.17,nahumbarrera@sympatico.ca,13155156,000000119699902,5,1,"Communication with different departments is necessary. I am still getting letters from Bell along with a payed stamp asking me to pack my modem and to send it as i have cancelled my service. The fact is i have never called to cancel my service, but within the last 3 weeks my internet connection has been cut-off twice by service technicians here in my building. I call in to report the issue and from the head office side it shows that i have a running service, then a technician is sent and has to reconnect the line once again. It probably wont be long before i get another letter asking me why i haven't sent my modem along with another 48 hour interruption of my internet service. If this was to occur once more, im truly sad to say that i will not call in to report any issue but will call to cancel my service. ",2
250185,10-SEP-11,07-SEP-11,Manuel,,en,174.88.200.129,ajvertulia@bell.net,13160818,000000119705008,4,1,"Sent out a
Tech person",2
250186,10-SEP-11,09-SEP-11,Mariama,,fr,174.92.175.123,nnadon@sympatico.ca,13197498,000000119759162,3,3,Un québécois ou québécoise me réponde,3
250187,10-SEP-11,09-SEP-11,Ahmed Khalil,,fr,69.156.74.91,Mlizotte_51@sympatico.ca,13189126,000000119764128,5,5,"pas grand choses mais vous m,avez aider a résoudre ce probléme. un grand Merci ",5
250188,10-SEP-11,07-SEP-11,James,,en,174.91.148.241,roger.primeau2@sympatico.ca,13172314,000000119707384,5,5,,5
250189,10-SEP-11,31-AUG-11,Reshma,,en,69.156.45.231,pvgibson@bell.net,13085189,000000119548220,4,4,"The individual that dealt with the call was great. She was knowledgeable and helpful, while being friendly.",5
250190,10-SEP-11,09-SEP-11,Ramzi,,fr,70.50.45.77,pipboodajee@sympatico.ca,13198090,000000119778989,5,5,,5
250191,10-SEP-11,08-SEP-11,Mohammed,,en,70.27.234.160,cheryltorrie@sympatico.ca,13177388,000000119753980,1,1,"The gentleman I spoke with was not helpful I was told my ""drivers"" were not installed but when I called back on the 9th it was actually my modem that had died. The ppl I dealt with on the 9th & the 10th were fantastic but on the 8th he was awful",4
250192,10-SEP-11,09-SEP-11,Andrew,,en,174.88.81.221,aandecurt@bell.net,13189262,000000119764191,3,2,,4
250193,10-SEP-11,08-SEP-11,Andrew,,en,174.89.135.219,quidadoe@sympatico.ca,13185726,000000119738025,5,4,,5
250194,10-SEP-11,09-SEP-11,Jessica,,en,65.94.90.239,jolene@bell.net,13194714,000000119775089,1,1,"Allow one department to speak to another!!!  Train your employees to understand the structure of your company!  I would ascertain that I am more educated about your structure than the vast majority of your employees!!!...either that or they are just flat out incompetent!!!  I am not sure you remain in business!  You stood me up for FOUR appointments to have my Internet installed!  That is ABSOLUTELY, POSITIVELY UNACCEPTABLE!  Yes, it took five appointments for you to do what should have been done in a matter of minutes!  I resent the fact that I sense that the majority of your employees think that we, mere customers, have nothing better to do than to stay home from work in order to wait for Bell, who never shows up or even bothers to call!!!  I am wondering if you plan on reimbursing me for my lost hours???  Get it together, Bell!!!",1
250195,10-SEP-11,09-SEP-11,Robert,,en,70.48.166.65,4.hamiltons@sympatico.ca,13188932,000000119778336,5,5,"The customer service representative went above and beyond what I asked; he was a pleasure to work with and solved my problem quickly",5
250196,10-SEP-11,08-SEP-11,Armando,,en,76.64.194.179,chrismogk@sympatico.ca,13177432,000000119754147,5,5,reduce my bill,1
250197,10-SEP-11,09-SEP-11,Benjamin,,en,65.93.97.40,charles.sisson@sympatico.ca,13191050,000000119771304,4,4,Make service outages posted more readily for your representatives.,4
250198,10-SEP-11,07-SEP-11,Jason,,en,184.147.124.4,j.strobel@sympatico.ca,13166436,000000119705485,4,5,offer a BELL internet package that would be closer to my needs. ,4
250199,13-SEP-11,12-SEP-11,Soumaya,,en,174.89.222.49,jmg@sympatico.ca,13224698,000000119826357,4,4,"question #2 remains to be seen. I'm waiting for your technician. The technician sent last week is, in my opinion, the reason for my current problems.

You've heard this before. your telephone screening system is a real minefield, particularly since when we call it is because we have a problem and are already unhappy with you.",3
250200,13-SEP-11,12-SEP-11,Mohamoud,,en,70.53.242.105,wendytony@sympatico.ca,13232766,000000119816143,4,4,sounded a little more happy,3
250201,13-SEP-11,12-SEP-11,Roy,,fr,76.67.42.194,pierreleblanc1@sympatico.ca,13229270,000000119825918,5,1,,2
250202,13-SEP-11,12-SEP-11,Elizabeth,,en,70.31.41.131,jtwalker@bell.net,13225114,000000119817129,5,5,I can't think of a thing.  Elizabeth knew exactly what I was talking about and how to resolve the problem.  She explained all of the options to me and didn't sound like she was talking down to an elderly lady.  Is there some way that I can be connected with her every time I have a problem?  Thsi young lady would make a very good customer service trainer. She deserves a bonus.  No we are not related!!!!,5
250203,13-SEP-11,12-SEP-11,Henry,,en,76.69.11.74,czamin@sympatico.ca,13220920,000000119816325,5,5,,5
250204,13-SEP-11,11-SEP-11,Kaitlyn,,en,198.103.61.2,crystal.joy@sympatico.ca,13211324,000000119797671,3,3,"Kaitlin was fine but we got cut off (my phone was still working so there was a problem at your end). The one thing you could have done was have trained customer service representatives who can actually give a factually correct answer. When I got cut off I called the main number and asked to be forwarded to the loyalty department, the customer service rep told me it was closed. I had to explain repeatedly that I had just been speaking to them before she would connect me. Kaitlin had just been talking to me about suspension rather than disconnection, and this one experience swayed me to complete disconnection. ",1
250205,13-SEP-11,12-SEP-11,Mario,,en,70.31.83.21,yvon.serre@sympatico.ca,13233108,000000119809802,2,1,"he could not resolve the problem and had to get a supervisor to resolve the issue 
The supervisor did an excellent job of resolving the issue...",4
250206,13-SEP-11,12-SEP-11,Josue,,en,76.64.33.102,agauci@bell.net,13218292,000000119827680,4,4,more customer reps.,5
250207,13-SEP-11,12-SEP-11,Visakan,,en,70.24.93.38,sir33@sympatico.ca,13231080,000000119818259,4,4,,5
250208,10-SEP-11,10-SEP-11,Arun,,en,76.64.14.31,rmanoli@sympatico.ca,13198726,000000119779894,1,1,"Hire support staff that can speak and understand English properly and actually have the knowledge and skills to be of assistance. Tech sport is supposed to assist not try to sell more Bell products.
",1
248776,13-SEP-11,12-SEP-11,Edward,,en,184.148.187.2,michael.hadskis@sympatico.ca,13227638,000000119822610,5,5,"Improve your technology so that only one input is required to provide a signal to a PVR in order that it can record one program while I watch another.
This would eliminate having to run a second coax cable through an exterior wall to allow for PVR use where a single cable/antenna outlet is located.",5
248777,13-SEP-11,12-SEP-11,Mohd,,en,174.93.71.106,plch@sympatico.ca,13229318,000000119825620,5,5,"I had a very hard time to hear the person on the other end. It seemed to be a bad connection with the telephones. Also I dont understand what made my internet connection disappear, as nobody had been home to do anything from this end.",4
248778,13-SEP-11,12-SEP-11,Maroua,,en,206.16.215.129,johnny.campanelli@bell.net,13224914,000000119820899,4,4,answer to my call faster !! waited on the phone for a long time and was transfer 2 times before my problem was resolved !! ,4
248779,13-SEP-11,12-SEP-11,Carla,,en,65.93.172.142,benco.lavergne@sympatico.ca,13219328,000000119817495,5,5,"nothing it was great
",5
248780,13-SEP-11,12-SEP-11,Kevin,,en,67.68.9.146,yolla66@sympatico.ca,13233050,000000119834806,5,5,Kevin was professionally so great. I believe he should be promoted in his field of work. Thank you.,5
248781,13-SEP-11,12-SEP-11,Raza,,en,76.71.155.5,boe.hladysh@sympatico.ca,13219642,000000119814331,1,1,Giveme what I am paying for.,3
248782,13-SEP-11,12-SEP-11,Manel,,fr,70.26.241.124,sp.perreault@sympatico.ca,13231276,000000119820801,4,2,Il semble que ce soit un problème avec mon ordinateur et non la connection,4
248783,13-SEP-11,07-SEP-11,Diedra,,en,206.130.173.59,ababaris@sympatico.ca,13160624,000000119701868,4,4,"The one thing Bell could have done better was to not break the one year contract I was offered. The first two months of billing followed the terms of the contract agreed upon. On the third month,the billing charges changed for no reason. This should never have occurred considering I have a contract. If I break the contract I pay a penalty. If Bell breaks the contract, I have to spend time calling Bell to correct the charges but I get no rebate.   ",4
248784,13-SEP-11,09-SEP-11,Steven,,en,70.50.177.161,wnewburn@sympatico.ca,13200944,000000119777238,2,2,"After spending a fair amount of time figuring out how to open ports on the router after explaining the issues I have been having using my xbox 360 online, I found that opening ports wasn't necessary as I was originally connecting via PPOE which Steven didn't even inquire about.  Infact he found it odd that he couldn't see my xbox listed in my router's list of network devices. (didn't really put much effort into finding out why it wasn't visible either) He was somewhat helpful in regard to directing my to a website that explains how to, and which ports to open for the game I have been playing on the xbox.  He wasn't the worst Bell tech. I've spoken to, but the biggest upside was he actually spoke english without an accent, I was shocked!!",2
248785,13-SEP-11,12-SEP-11,Zohra,,fr,70.30.149.214,andr.lavigne2@sympatico.ca,13218652,000000119824666,1,1,trouver le mot de passe ou m'en donner un autre pour pouvoir avoir accès à mon compte Bell,2
248786,13-SEP-11,12-SEP-11,Maurice,,fr,174.88.178.167,cmilott@sympatico.ca,13220704,000000119811451,5,5,,5
248787,13-SEP-11,16-AUG-11,Kevin,,en,76.67.36.67,paulineconsetta_pw@sympatico.ca,12921025,000000119215418,4,4,I'm not sure,5
248788,13-SEP-11,12-SEP-11,Melvin,,en,65.92.54.164,lee.mcconnell@sympatico.ca,13226018,000000119815081,5,5,"Melvin was absolutely great! The only thing he may have alerted me to, was the fact that, the next time I used my home computer I would be prompted to enter the new password he gave me. I was using a remote computer at the time of our conversation & Melvin helped me to set up access to my Sympatico email acct. via ""hotmail"".  I had no problem whatsoever getting into my email once I entered the new password but I had to think for a minute.  Just a little proactive suggestion. :) ",5
248789,13-SEP-11,07-SEP-11,Lucy,,en,69.158.76.14,bubbadish@sympatico.ca,13162234,000000119703831,1,1,"instruct your employees to maintain their composure and stay in control. my experience with one of your employee was completly unaceptable. her attitude toward my situation, one in which was bell`s failure to comunicate between departments that resulted in disconnecting my services, was disrespectfull dominating YELLING and out of control. when i requested that she stop YELLING, she hung up the phone. i will be formally writing to register a complaint toward this situation along with others that i experienced in the last sixty days.  ",2
248790,10-SEP-11,09-SEP-11,Reuben,,en,204.101.237.139,vineland@sympatico.ca,13200690,000000119767110,5,4,,4
248791,10-SEP-11,09-SEP-11,Carmen,,en,64.231.23.254,jgolden@sympatico.ca,13194382,000000119776420,5,5,,5
248792,10-SEP-11,09-SEP-11,Hatem,,fr,184.145.156.7,g.p.duval@sympatico.ca,13192884,000000119778889,5,,"le   tech  n,a  jamais   rappellé  pour   me  dire    quel  était  le  probleme...il  a  dit qu'il  allait   testé  la  ligne   et  m,informer.",1
248793,10-SEP-11,09-SEP-11,Harathi,,en,64.231.170.250,bemoss@sympatico.ca,13190194,000000119778376,1,1,"had a better telephone connection,i could not hear the words spoken by the woman who answered the phone ",
248794,10-SEP-11,09-SEP-11,Nora,,en,174.89.62.70,pktassinari@sympatico.ca,13198112,000000119760529,5,5,,5
248795,10-SEP-11,08-SEP-11,Sandra,,en,74.12.233.68,kcbaker9_8@sympatico.ca,13182024,000000119739375,4,4,nothing,4
248796,10-SEP-11,11-AUG-11,Brent,,en,70.50.32.191,jarrett_family@sympatico.ca,12872373,000000119119851,5,4,Nothing that I can think of at the moment.,5
248797,10-SEP-11,05-SEP-11,Asma,,en,184.148.131.148,bootneck@sympatico.ca,13134390,000000119667079,4,4,It was fine!,4
248798,10-SEP-11,29-AUG-11,Vikram,,en,70.50.186.147,ray.hould@sympatico.ca,13054161,000000119501965,5,5,N/A,5
248799,10-SEP-11,08-SEP-11,Shawn,,en,70.50.195.224,david_defrancesco_8@sympatico.ca,13178096,000000119749341,5,4,,5
248800,10-SEP-11,09-SEP-11,Nebgha,,fr,70.50.45.77,pipboodajee@sympatico.ca,13198086,000000119756280,5,4,,5
248801,10-SEP-11,09-SEP-11,Mariem,,fr,70.50.45.77,pipboodajee@sympatico.ca,13198088,000000119757059,5,4,,5
248802,10-SEP-11,08-SEP-11,Lorraine,,en,207.164.79.11,joe.stivaletti@sympatico.ca,13181394,000000119744854,4,4,,3
248803,10-SEP-11,09-SEP-11,Gerold,,en,70.30.135.205,graymomof2@sympatico.ca,13193308,000000119759011,4,4,,3
248804,10-SEP-11,09-SEP-11,Helmi,,fr,70.50.2.100,dg047@bell.net,13191910,000000119772586,5,5,rien mon probleme a été résolu avec succes avec l aide et la compétence du technicien et aussi patience compétence merci,5
248805,11-SEP-11,10-SEP-11,Samia,,fr,70.52.106.99,daniel.champagne006@sympatico.ca,13203102,000000119781694,4,3,me dire pourquoi est-ce que mon internet a été interrompu sans mon accord.,3
248806,12-SEP-11,03-SEP-11,Priscila,,en,174.89.52.69,beverley.marshall@sympatico.ca,13117727,000000119631450,5,5,nothing,5
249291,11-SEP-11,22-AUG-11,Imran,,en,67.193.26.116,steve.leslie@sympatico.ca,12985313,000000119329904,1,5," High speed internet was not available at my new address; because of this and what I have wrote below you have lost all my business. The problems started from the day I had planned to move, checked online with the new addess, your site said high speed was available, entered my move dates etc, e-mail received from Bell with Transaction number: A89D52X6 Bell agent ID: 6028120...2 weeks before my move called Bell to confirm, you had nothing on file, they re-entered all the info, (still was never told my high speed was not available to where I was moving 6 blocks from my past address) Friday Oct 19th Move in day...phone not working, call for service, techs show up Sat, fixed, they said they would put in request to see why the internet was not working....Monday 22nd 9am still no internet and info from Bell...call your internet department was finally told my high speed was not available at the new address but dial up was...real smart comment...called Cogeco internet price was the same, phone is cheaper, sign up with cable also and phone is free...so they were able to take care of the customer, they showed up on time and installation was fast so I switched, been with Bell for years but the frustration and miscommunication over this shows to me that you are far from being the leader in your industry.",1
249292,11-SEP-11,10-SEP-11,Houssem,,fr,174.93.244.115,h.deragon002@sympatico.ca,13204448,000000119795011,2,1,"J annule mon prochain contrat avec Bell....lien et ligne internet non fiable service desuet et non fiable....j annule les trois services internet ,express vue,et le telephone....
",2
249293,11-SEP-11,10-SEP-11,Manel,,fr,76.69.186.29,ivan.cindric@sympatico.ca,13204766,000000119784395,5,4,,4
249294,11-SEP-11,10-SEP-11,Michael,,en,69.158.68.149,rhayes@sympatico.ca,13207984,000000119789666,4,4,"Nothing,  it was good",5
249295,11-SEP-11,10-SEP-11,Allaura,,en,174.88.53.39,bspivak@sympatico.ca,13202436,000000119783408,5,5,,4
249296,11-SEP-11,10-SEP-11,Med Jamel,,fr,65.92.31.220,avecalain@bell.net,13201984,000000119781067,5,5,,5
249297,11-SEP-11,09-SEP-11,Kyle,,en,70.31.77.236,b.attard@sympatico.ca,13190018,000000119769980,2,1,"At least try to help, besides passing me on to Apple.",1
249298,11-SEP-11,09-SEP-11,Anis,,fr,70.30.188.5,jeankarine@sympatico.ca,13194244,000000119757961,4,3,,3
249299,11-SEP-11,10-SEP-11,Anis,,en,70.29.152.28,cavar_kanisek@sympatico.ca,13202626,000000119792436,5,5,"

 Improve the time efficiency. This gentlemen was polite, constructive, efficient in his approach to the problem but to send the requested document it took a little bit a longer time. I think this is the technical issue problem which has to be look over.

R. Kanisek M.Sc.",4
249300,11-SEP-11,10-SEP-11,Karishma,,en,70.27.60.57,pecrowley@sympatico.ca,13207572,000000119780955,5,5,If you have to send surveys each time customer contact is made you're missing the boat on customer service,5
249301,11-SEP-11,10-SEP-11,Gilbert,,en,76.70.115.237,buzzgreen@sympatico.ca,13202454,000000119795634,5,5,,5
249302,11-SEP-11,10-SEP-11,Karingula,,en,174.89.233.27,msilverstone@sympatico.ca,13207022,000000119793626,5,5,,5
249303,11-SEP-11,26-MAY-11,Achref Badii,,fr,70.55.162.204,mitnyan@sympatico.ca,12134293,000000117371149,2,4,"avoir plus d,empressement pour résoudre le problème plustôt qu'expliquer le pourquoi le problème survient (probablement mon équipement.....)",3
249304,11-SEP-11,10-SEP-11,Kevin,,en,74.12.232.122,keith.daniels@sympatico.ca,13205570,000000119780946,4,3,Not Much,3
249305,11-SEP-11,10-SEP-11,Timothy,,en,174.91.42.91,susgula@sympatico.ca,13208938,000000119795536,5,4,Nothing.,4
249306,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,69.159.139.139,carla01@bell.net,13202546,000000119781341,5,5,Rien de plus,5
249307,11-SEP-11,10-SEP-11,Stephan,,en,70.48.236.253,steven007@bell.net,13208862,000000119787874,5,5,,5
249308,11-SEP-11,10-SEP-11,Salvador,,en,70.30.28.182,maxbaumruk@sympatico.ca,13206594,000000119795116,2,1,,3
249309,11-SEP-11,09-SEP-11,Deepthi,,en,69.156.211.172,rickboston@sympatico.ca,13198656,000000119758523,1,1,Phoned back when they were supposed to. Problem never resolved! ,1
249310,11-SEP-11,10-SEP-11,Martina,,en,70.27.85.205,jas.stewart@sympatico.ca,13204926,000000119793594,3,2,,4
249311,11-SEP-11,10-SEP-11,Neha,,en,76.67.135.28,john.felstead@sympatico.ca,13205286,000000119795458,4,4,,4
249312,11-SEP-11,10-SEP-11,Noureddine,,fr,70.29.154.216,michel.belley056@sympatico.ca,13206770,000000119784977,5,5,non,5
249313,11-SEP-11,10-SEP-11,Majdi,,fr,76.69.238.114,Foulem.marie-josee@bell.net,13201304,000000119790446,4,3,,5
249314,11-SEP-11,28-AUG-11,Nizar,,fr,174.93.131.241,celine.langlois1@sympatico.ca,13042485,000000119485236,5,5,,5
249315,11-SEP-11,10-SEP-11,Mauricio,,en,70.49.104.120,rackow@sympatico.ca,13207838,000000119792580,5,5,I don't think that there is anything Mauricio could have done for me that he didn't do.,5
249316,12-SEP-11,11-SEP-11,Hemavathi,,en,174.94.13.107,chandrasg@sympatico.ca,13211066,000000119797788,5,5,,5
249317,12-SEP-11,11-SEP-11,Grace,,en,184.144.128.78,marena.charron@sympatico.ca,13214396,000000119796675,5,5,,4
249318,12-SEP-11,09-SEP-11,Perumalla,,en,174.93.40.193,william.edwards2@sympatico.ca,13200886,000000119756882,4,4,English language was a detriment to my following instruction.,4
249319,12-SEP-11,07-SEP-11,Nayeem,,en,69.158.180.214,laurie.griffin@sympatico.ca,13168230,000000119727919,3,4,"Improve wait time - 30 minutes is too long to be on hold. Also, I felt pressured to add a second laptop to the modem/router while on the phone. Consequently, both the rep and I were frustrated after being on the phone for 52 minutes.",3
249320,12-SEP-11,03-SEP-11,Francis,,en,69.158.180.214,laurie.griffin@sympatico.ca,13121451,000000119630435,4,5,,4
249321,10-SEP-11,09-SEP-11,Zulfiquar,,en,70.31.54.136,elizabeth.jeffery@sympatico.ca,13192434,000000119768403,4,4,Make sure your representatives speak directly into the phone as it was difficult to hear him on occassion. ,5
249322,10-SEP-11,09-SEP-11,Badreddine,,fr,67.68.80.109,pat.claire@sympatico.ca,13197786,000000119776848,4,4,,4
249323,10-SEP-11,04-SEP-11,Seshidhar,,en,70.29.93.165,lauraluis34@bell.net,13121437,000000119643202,5,4,I don't know,4
249324,10-SEP-11,18-AUG-11,Joe,,en,74.14.105.181,hchin8@sympatico.ca,12940865,000000119267044,4,5,none,4
249325,10-SEP-11,09-SEP-11,Daniel,,en,174.88.20.248,NJScanlan@bell.net,13189132,000000119758781,5,4,,5
249326,10-SEP-11,09-SEP-11,Charles,,en,184.151.63.145,cedargrange@sympatico.ca,13190956,000000119770881,5,5,nothing I can think of at the moment,5
249327,10-SEP-11,09-SEP-11,Nouha,,fr,69.157.132.183,claguay@sympatico.ca,13191222,000000119767976,4,4,,5
249328,10-SEP-11,09-SEP-11,Saifeddine,,fr,76.68.173.160,soadkolta@bell.net,13199644,000000119761342,5,5,,4
249329,10-SEP-11,09-SEP-11,Drew,,en,184.151.63.198,furchildsinc@sympatico.ca,13192868,000000119765829,5,5,,2
249757,11-SEP-11,08-SEP-11,Reuben,,en,69.159.72.95,krlyver@sympatico.ca,13182300,000000119744697,,,"I will be looking for another TV/Internet/mobile/telephone provider very shortly.  I'll see if this call resolves my problem, but this was a follow-up call to the one I place the week before that didn't resolve my problem.  The technician on the call the week before told me Bell would send me a replacement modem as I was having problems with the wireless connections on both of my laptops and cell phones.  When I called back this time, to my surprise, I was told that there was no record of the previous technician sending me a replacement modem!  There is a record of my call, but nothing that states the resolution we had discussed.  I am very frustrated with Bell for a number of reasons...in particular my most recent experience, not to mention the long wait times while the junior technicians consult the senior technicians, the language barriers (understanding their english), the lack of customer appreciation (new customers are always getting great deals, but nothing for loyal long-standing customers), and the number of keys to punch before being directed to the right department.  ",1
249758,11-SEP-11,09-SEP-11,Syed Mustafa,,en,70.51.26.32,winnick@sympatico.ca,13200918,000000119766070,5,5,nothing,4
249759,11-SEP-11,10-SEP-11,Temsu,,en,184.144.74.225,stahl.etc@sympatico.ca,13208812,000000119791238,3,3,"My first dealing with customer service Aug. 30 I had trouble understanding the repr. and wasn't really happy that I was now having to pay $49. for a new system and understood it would be installed from and by Bell, not by another modem I have to instal. Then when I did receive the modem by mail I called cust. serv. and spoke to ""Temsu"".   I did have trouble understanding her English; she tried to understand my problem with the CONSTANT""not responding""on my email; I wasn't sure if I needed to install the modem and she insisted I should; therefore I DID install the new modem on the 10th Sept.while on the phone with her, but it still appears to be slow and hesitating even when I 'm trying to do this survey; I am on microsoft outlook and she suggested I try outlook express instead but didn't change it;  I have spent most of this year struggling with this system and on occasion ready to cancel it;  if I should have an upgraded email why can't it just be done and at no further cost to me. I am not  constantly using this email or computer  because of the frustration it causes me,  but would like some satisfaction when I do use it. And paying $50. per month when it often is unusable is not good business practice.  ",3
249760,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,76.65.136.215,maurice.cournoyer@sympatico.ca,13206582,000000119781748,1,1,faire les reparation requise,3
249761,11-SEP-11,10-SEP-11,Med Jamel,,fr,70.53.134.169,marie332@sympatico.ca,13206424,000000119784185,5,5,,4
249762,11-SEP-11,10-SEP-11,Joy,,en,174.91.142.232,hweisfeld@sympatico.ca,13204686,000000119785294,4,3,Have systems / equipment that are easier to troubleshoot. ,3
249763,11-SEP-11,08-SEP-11,Partha,,en,70.49.50.135,dl.ferguson@sympatico.ca,13178456,000000119744793,1,1,get someone with some experence to hand my problem  I have given up Doris,
249764,11-SEP-11,09-SEP-11,Ajay,,en,70.31.74.206,w.nicholson@sympatico.ca,13200746,000000119771598,3,4,"First of all have phone people that speak "" Canadian Engish "" It would lead to less confusion. Finally after about 6 technicians my problem was resolved. I then found out that I had been paying Touch Tone for my second line  that I wasn't getting since it was installed on Feb.1-2007. Please rectify this problem. Bill Nicholson",2
249765,11-SEP-11,10-SEP-11,Makram,,fr,76.64.250.200,turgeon.villeneuve@sympatico.ca,13209334,000000119782351,4,4,,5
249766,11-SEP-11,27-AUG-11,Salvador,,en,74.14.47.75,rocalkelly@sympatico.ca,13039959,000000119471472,1,1,"The wait time was ridiculous, and it seems the rep was not sure.",2
249767,11-SEP-11,08-SEP-11,Houcem,,fr,76.67.147.209,tonycillis@sympatico.ca,13188042,000000119748249,4,3,"Pour ce qui est du rétablissement de la connection internet, c,est parfair mais pour ce qui est de la configuration pour que Microsoft Outlook charge les messages à l'ouverture, ça ne fonctionne pas. Je dois le faire encore moi-même ( envoyer-recevoir)",4
249768,11-SEP-11,10-SEP-11,Jose,,en,65.93.92.167,terbisset@sympatico.ca,13209070,000000119782415,4,4,Phone line not fixed in original call. Service representative Don who came on Saturday p.m. resolved all problems including a replacement that corrected a six month problem.,5
249769,11-SEP-11,10-SEP-11,Nebgha,,fr,70.31.243.30,jean-levac@sympatico.ca,13205026,000000119781681,5,5,Tout sais fait dans l'Art du métié.,5
249770,11-SEP-11,10-SEP-11,Andrea,,en,76.68.131.52,debock@sympatico.ca,13203310,000000119780682,5,5,,5
249771,11-SEP-11,10-SEP-11,Ahmed,,fr,70.49.52.184,jldesjar@sympatico.ca,13205196,000000119789964,5,5,,5
249772,11-SEP-11,10-SEP-11,Elmer,,en,65.93.167.108,patmclean@sympatico.ca,13207478,000000119786673,4,4,I was concerned that the technician's remained in control of my computer too long after the problem of sending emails was resolved,
249773,11-SEP-11,05-SEP-11,Mehdi,,fr,74.12.167.96,sylvie-belisle@sympatico.ca,13142770,000000119665442,4,4,,4
249774,12-SEP-11,07-SEP-11,Rayeesa,,en,174.89.43.85,zfarooqui@sympatico.ca,13175016,000000119706986,5,5,"She was good, knowledgeable and emphatic (had a lot of patience). Usually it takes a while to connect to the customer support (person to person). Any attempt that will result in decreasing this response time will be appreciated by all.",5
249775,12-SEP-11,11-SEP-11,Mokhtar,,fr,76.67.198.210,sylviemartin14@sympatico.ca,13216942,000000119806759,1,1,"J'ai attendu environ 7 minutes avant d'avoir l'employé pour me faire dire que c'est le technicien du niveau 2 qui doit régler mon cas et il n'est pas disponible.
Donc, à quoi sert un technicien niveau 1 ? J'ai eu l'impression de perdre 20 minutes de mon  temps. Ca n'a rien à voir avec l'employé mais l'organisation des services.  Ca changé, mais pas pour le mieux chez Bell.  L'employé est resté toujours très poli et s'est excusé de ne pas pouvoir m'aider davantage.  ",1
249776,12-SEP-11,11-SEP-11,Mathew,,en,174.92.113.123,arly@sympatico.ca,13210368,000000119804180,5,5,Cannot think of a thing. One of the best tech support calls experienced.,5
249777,13-SEP-11,12-SEP-11,William,,en,67.71.8.6,dberetta@sympatico.ca,13221278,000000119808937,4,4,Have my internet work all of the time so I don't have to have tech support. This is the 3rd time I have had to call ma bell in less than a week. I am not very happy with my internet provider as a rule.,2
249778,10-SEP-11,09-SEP-11,Vijay,,en,76.65.184.65,homai.unwala@sympatico.ca,13193656,000000119756556,4,4,,4
249779,11-SEP-11,10-SEP-11,Chekib,,fr,70.30.191.243,ritalemelin@bell.net,13208034,000000119794133,5,4,,5
249780,11-SEP-11,10-SEP-11,Ali,,en,174.95.130.86,plb7@bell.net,13207704,000000119786425,4,3,Resolve the issue completely - not only partially.,3
249781,11-SEP-11,10-SEP-11,Mohan,,en,70.54.1.247,maher9@sympatico.ca,13206264,000000119786886,3,1,"Given the advent of wireless Blueray DVD players, your staff should be trained in troubleshooting this equipment",4
250209,10-SEP-11,09-SEP-11,Jessica,,en,174.94.32.246,mab32@bell.net,13196124,000000119757285,1,1,"Friday my computor went off again at
10 PM.  Got phone call from you that
technician is coming Sat. 12 - 5.  We
will see how that goes",3
250210,10-SEP-11,09-SEP-11,Adarsh,,en,70.51.248.27,aftabpaiement@sympatico.ca,13189372,000000119760364,4,4,Nothing. The young man was polite and helpful.,5
250211,10-SEP-11,09-SEP-11,Troy,,fr,67.68.201.122,sylvain_ouimet@sympatico.ca,13200022,000000119776307,5,5,"j'aurais aimer que l'on m'offre les rabais sans que j'ai a les demander,j'ai du passer un temps assez long a patienter sur la ligne,les gens ont été très courtois, merci",5
250212,10-SEP-11,08-SEP-11,Nicholas,,en,174.89.29.166,eacrowder@bell.net,13178774,000000119750680,5,5,NO COMPLAINT,5
250213,10-SEP-11,09-SEP-11,Elmer,,en,184.146.120.106,paul.barker@sympatico.ca,13197842,000000119770101,,,Lost connection to Bell,
250214,10-SEP-11,07-SEP-11,Fathi,,en,69.159.111.147,jazzsinger@sympatico.ca,13166684,000000119725519,4,4,not aving intermitent problaim,3
250215,10-SEP-11,07-SEP-11,Nouha,,fr,64.229.212.6,sgedeon@sympatico.ca,13172988,000000119708409,5,5,rien du tout . Son service etait excellent. ,5
250216,10-SEP-11,09-SEP-11,Chuck,,en,65.95.29.53,mkshody@sympatico.ca,13196980,000000119773167,3,3,the tech visited my house...I was very glad someone could actually come. He replaced my modem and it appeared everything was ok except I cannot get any wirelass connection. I had to place another support call and they could not solve the problem...they are mailing me another modam....very very frustrating,1
250217,10-SEP-11,09-SEP-11,Rolando,,en,174.95.49.52,alvin.sellars@sympatico.ca,13189590,000000119757345,5,5,,5
250218,10-SEP-11,09-SEP-11,Niyaz,,en,70.30.91.222,paul.rezler@sympatico.ca,13197854,000000119772102,2,3,destroy all computers,4
250219,10-SEP-11,08-SEP-11,Jason,,en,64.231.129.178,jones.ma@sympatico.ca,13181576,000000119744784,5,5,,5
250220,10-SEP-11,09-SEP-11,Claudia,,en,74.14.91.18,bruce.mccannell@sympatico.ca,13190598,000000119759318,5,5,have my internet program upgraded right away instead of over 24 hours and still not updated.,5
250221,10-SEP-11,06-SEP-11,Abdulkarim,,en,64.228.95.87,bajon_47@sympatico.ca,13145362,000000119687740,5,5,,5
250222,10-SEP-11,05-SEP-11,Guillermo,,en,64.231.135.119,danmaciver@sympatico.ca,13135334,000000119669118,3,2,,2
250223,10-SEP-11,09-SEP-11,Julie Anne,,en,65.92.154.183,milledge@sympatico.ca,13196902,000000119773966,5,5,Nothing,5
250224,10-SEP-11,08-SEP-11,Patrick,,en,70.55.30.247,seiffertsawmill@sympatico.ca,13186866,000000119746872,5,4,would rather talk to a call centre based in Canada,4
250225,10-SEP-11,09-SEP-11,Silvia,,en,69.158.168.252,stjeane@bell.net,13199862,000000119758596,5,4,,5
250226,10-SEP-11,08-SEP-11,Ali,,en,70.50.219.137,balsonra@sympatico.ca,13176328,000000119745673,4,4,Reduce the bounces.,4
250227,10-SEP-11,07-SEP-11,Sami,,en,174.94.10.188,wm000@sympatico.ca,13174758,000000119708701,1,1,Connect me to Canadian support so that we can understand each other.,2
250228,10-SEP-11,09-SEP-11,Carlton,,en,70.29.46.180,ann.mcgeown@sympatico.ca,13189792,000000119760462,5,4,speed up your internet,5
250229,10-SEP-11,09-SEP-11,Jose,,en,174.95.8.69,shelliot@sympatico.ca,13199434,000000119777311,3,4,"Jose was conscientous and very willing to help me.  When he could not ""fix"" my problem, he was quick to seek help from someone else (Lisa?)who immediately found the problem and made arrangements for a workman to come out and re-connect our internet service the next day....however, our inconvenience was caused by a Bell workman - first having disconnected my home phone line and then disconnecting my internet - apparently ""Bell"" does not communicate with ""Sympatico"" and the Bell workman had no knowledge that we have been ""Sympatico"" internet users for 15+ years and therefore saw nothing wrong in disconnecting our service!  I think that better communication between ""Bell"" and ""Sympatico"" would be in order!",4
250230,10-SEP-11,08-SEP-11,Bumi,,en,174.91.139.142,maksymuik.t@sympatico.ca,13183282,000000119735719,4,4,kept my internet service at the same price.maybe i should check rogers.,4
250231,10-SEP-11,07-SEP-11,Najoua,,fr,69.156.75.90,marcel_gagnon4@sympatico.ca,13169228,000000119716963,4,5,"Rien, c'était bien comme expérience.",5
250232,10-SEP-11,10-SEP-11,Serina,,en,174.88.24.183,k.atkinson@bell.net,13194960,000000119780040,5,5,,5
250233,11-SEP-11,09-SEP-11,Srinivasan,,en,70.55.51.134,iarcher@bell.net,13193768,000000119768173,2,3,in future I would like to speak to a Canadian I do not understand foriegn accents,3
250234,11-SEP-11,09-SEP-11,Claudia,,en,184.147.39.195,robingail@bell.net,13198808,000000119771350,3,4,,4
250235,11-SEP-11,09-SEP-11,Med Nabil,,fr,76.65.122.59,malaika@sympatico.ca,13196176,000000119768310,5,4,les service téléphonique ainsi que le service du technicien étaient parfait . les deux agents étaient trés patient et très courtois. Je n'ai absolument rien de négatif à signaler en guise d'améloiration,5
250236,11-SEP-11,10-SEP-11,Walid,,fr,184.145.169.22,liliane253@sympatico.ca,13205928,000000119794951,5,4,,5
250237,11-SEP-11,10-SEP-11,Gregorio,,en,70.24.172.148,lynnwood2@sympatico.ca,13206196,000000119784468,4,4,,5
250238,11-SEP-11,10-SEP-11,Ermany,,en,174.91.57.103,jerry4247@bell.net,13205100,000000119791588,1,1,fixed the [problem the first time. this is the 12th time that i call in 3 months about the same problem,1
250239,11-SEP-11,10-SEP-11,Mauricio,,en,69.158.181.17,w.mccormack@sympatico.ca,13209458,000000119794827,1,1,Solve the problem.,3
250240,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,174.92.228.223,gfrat_@bell.net,13204245,000000119791255,4,4,"Nous avions fait appel plutôt le matin , la représentante nous avais dit que quelqu'un d'une cellule nous contacterait dans les 48  heures. Nous avions besoin de notre internet pour communiquer d'urgence avec notre fille et autres personnes dont le cellulaire ne pouvait  répondre, bref, nous avons rappelé en après-midi et avons eu un bon service; toutefois, le Monsieur a démontré quelques signes d'irritation et*ou d'impatience.

Merci de prendre le temps de lire nos commentaires.",4
250241,11-SEP-11,10-SEP-11,Elias,,en,70.50.97.107,tpuren@sympatico.ca,13209270,000000119790129,4,3,Nothing really.  Problem appeared to exist within sympatico itself or with the Windows Live Mail program. An alternate solution to email problem given and working well. Elias was excellent and if every service rep (and I don't specifically refer to Bell) was like him...that would be a good thing  ,4
250242,11-SEP-11,10-SEP-11,Elias,,en,64.231.163.97,avalonblue@sympatico.ca,13201982,000000119789016,5,5,"Nothing!  The tech support person I spoke with helped me in a very step-by-step, patient, and respectful manner and he also has a great sense of humour.  I'm so sorry that I don't remember his name.  He's doing an excellent job.",5
250243,10-SEP-11,09-SEP-11,Kranthi,,en,70.48.124.38,faucher.davidson@sympatico.ca,13192654,000000119771291,5,5,,5
250244,10-SEP-11,09-SEP-11,Ashwini,,en,67.71.80.163,meyerhprj@sympatico.ca,13196706,000000119760025,5,5,"aLL iS well, thanks",5
248807,13-SEP-11,10-SEP-11,Jose,,fr,64.228.81.125,ROSSANAlombardo@sympatico.ca,13201396,000000119785530,3,4,"not waste the customer's time and just listen to what the problem reall is. Al the unecessary testing wastes lots of time. I spent over 1 hour and half on the phone for no reason. If the technician woulkd have listened to me from the beginning the problem would have been resolved in 5 minutes. All the uneccessary testing frustrates the client. I also called from my bell ground line and the technician asked a bunch of questions to verify my identity. This is rediculous when the customer is calling from a ground line and has supplied address and date of birth. Also, I spoke to a technician in English but he was not very clear. he was struggling with a heavy accent and couldn't understand him most of the time. The line was fuzzy and it felt like I was talking to someone in another country far far away. That is such a terrible representation for a communcations company such as Bell.",3
248808,13-SEP-11,12-SEP-11,Benitha,,en,67.71.150.95,jimmy_can@sympatico.ca,13224628,000000119835295,4,4,"Rep said he would call me back in 10 minutes which he did not he was having difficulties resolving the problem,it was an hour later i recalled to find I was up and running again",3
248809,13-SEP-11,10-SEP-11,Ashwini,,en,76.64.46.71,garyrichardson@sympatico.ca,13204176,000000119782706,5,5,,3
248810,13-SEP-11,12-SEP-11,Bettaib,,fr,70.48.78.92,lalima@sympatico.ca,13225848,000000119814335,4,4,Une information sur ma facture m'informant de l'augmentaion des frais en octobre prochain ne me concernait pas . Il me semble que cette information ne devrait pas être sur ma facture!,4
248811,13-SEP-11,12-SEP-11,Abderrahmane,,fr,69.157.89.225,louise.gaudreault@sympatico.ca,13226434,000000119819707,5,4,,4
248812,13-SEP-11,12-SEP-11,Celina,,en,174.95.252.73,vwebb_85@sympatico.ca,13232666,000000119826551,4,4,,4
248813,13-SEP-11,12-SEP-11,Afef,,fr,174.93.238.239,normand.lavoie@bell.net,13228604,000000119812129,4,4,"Ne rien imprimer sur votre facture du mois qui ne me concerne pas, je n'aurais pas appelé.",4
248814,13-SEP-11,12-SEP-11,Taha,,fr,67.68.144.164,mercip@bell.net,13227576,000000119827755,5,5,Tout a été ok,5
248815,13-SEP-11,12-SEP-11,William,,en,69.158.66.110,rebecca.soucie@sympatico.ca,13229740,000000119811810,4,5,What you have helped me was what I needed.,5
248816,13-SEP-11,12-SEP-11,Walid,,fr,70.55.116.34,lisegberube@sympatico.ca,13226274,000000119831686,4,3,"peut-être résoudre plus rapidement.
quand même le technicien a fait son 
possible.merci.Lise B.",5
248817,13-SEP-11,12-SEP-11,Veerapuram,,en,142.20.149.77,rcheung000@sympatico.ca,13229696,000000119835144,3,3,,2
248818,13-SEP-11,12-SEP-11,Ronald,,en,76.71.96.118,magdalenat@bell.net,13226842,000000119830777,3,4,"Last evening your technician helped me to set a new password, after which I was able to retrieve my emails.  This morning, however, my account had been blocked again and I had to go through the procedure again.  ",5
248819,13-SEP-11,11-SEP-11,Niyaz,,en,76.64.216.214,windyfields@sympatico.ca,13217488,000000119799417,5,5,,5
248820,13-SEP-11,12-SEP-11,Walid,,en,184.151.127.167,martincardinal@sympatico.ca,13227256,000000119829020,5,5,,4
248821,13-SEP-11,11-SEP-11,Mehdi,,fr,67.68.200.122,linc231@sympatico.ca,13214042,000000119804573,5,5,Engager + de Mehdi!,5
248822,13-SEP-11,12-SEP-11,Ines,,fr,76.65.185.81,mario.forget@sympatico.ca,13227148,000000119817828,3,2,"beaucoup trop de temps passé avec une personne qui ne savait pas trop testé et qui passait son à référer à une autre personne pour enfin se décider à envoyer un technicien qui a cooriger le problème en une minute
",3
248823,13-SEP-11,12-SEP-11,Med Hedi,,fr,70.53.21.10,suzanneturcotte5@sympatico.ca,13231600,000000119824584,4,4,"vérifier, avec ma permission, si le logiciel de sécurité de Bell est bel et bien installé dans mon ordinateur, si notre service d'internet est bien sécurisé, je ne suis pas familière avec l'aspect technique d'un ordinateur.",4
248824,13-SEP-11,09-SEP-11,Sinu,,en,67.70.104.215,ken.kirk@sympatico.ca,13195182,000000119760044,3,3,"Phone back as promised to let me know the results.  As it was, problem still exists.",3
248825,13-SEP-11,12-SEP-11,Arun,,en,76.65.7.8,dan.allen59@sympatico.ca,13221032,000000119808537,5,4,,3
248826,13-SEP-11,12-SEP-11,Med Wassim,,fr,184.145.169.116,groupepage@sympatico.ca,13223326,000000119823209,5,5,"Rien de plus,",5
248827,13-SEP-11,12-SEP-11,Alejandro,,en,69.156.57.126,rpmoller@sympatico.ca,13230292,000000119827488,4,4,,4
248828,13-SEP-11,12-SEP-11,Johnny,,en,70.54.4.28,ballantynes@sympatico.ca,13219188,000000119812743,5,5,perhaps inform valued customers in advance that incentives are available--One should not have to ask !!,4
248829,13-SEP-11,12-SEP-11,Gabriel,,en,70.27.60.102,dmcgeachie@bell.net,13221690,000000119818749,4,4,nothing,5
248830,13-SEP-11,12-SEP-11,Mejid,,fr,70.30.183.97,rpelle@sympatico.ca,13230290,000000119817280,4,4,,4
248831,12-SEP-11,04-SEP-11,Salvador,,en,174.88.121.158,stephen.code@sympatico.ca,13132121,000000119651528,5,5,,5
248832,12-SEP-11,10-SEP-11,Meriem,,fr,184.148.175.209,andrecouillard40@sympatico.ca,13201782,000000119790669,5,5,Rien .Très bon service.  Meriem très patiente.,5
248833,12-SEP-11,11-SEP-11,Heni,,fr,174.93.147.82,mariecol@sympatico.ca,13214422,000000119801082,3,4,Je n'aurais pas eu à prendre plus d'une heure de mon temps à négocier et tenter de comprendre des frais qui m'ont été alloués sans que j'en aie été prévenue. J'ai le sentiment que je devrai surveiller de très près toutes mes factures ce que je n'avais pas à me soucier auparavant.,3
248834,12-SEP-11,11-SEP-11,Salvador,,en,70.31.106.233,dbeaton_23@sympatico.ca,13211520,000000119803827,5,5,,5
248835,12-SEP-11,11-SEP-11,Nelly,,en,65.95.147.240,portiajoel@sympatico.ca,13215662,000000119798252,4,5,,4
248836,12-SEP-11,05-SEP-11,Jean-Philippe,,fr,174.94.102.81,liseserge@sympatico.ca,13139024,000000119667202,5,5,"Jean-Philippe savait de quoi il parlait, il connaissait son travail, le problème qui dure depuis plusieurs mois a été résolu, à date.",5
248837,12-SEP-11,07-SEP-11,Naveed,,en,65.94.205.239,robert447@sympatico.ca,13172222,000000119719469,4,4,,5
248838,12-SEP-11,09-SEP-11,Emylie,,fr,70.28.81.117,ddrm@sympatico.ca,13191792,000000119767120,1,2,J'ai annulé mon service Internet Bell le 6 septembre. Vous auriez pu vous en rendre compte et ne pas venir pour tenter d'installer le service le 9 septembre.,1
248839,12-SEP-11,11-SEP-11,Mauricio,,en,70.27.116.80,mary_n@sympatico.ca,13214556,000000119797225,5,5,,5
248840,12-SEP-11,30-AUG-11,Ana,,en,174.88.118.92,djbigworm@bell.net,13059605,000000119544629,5,5,PERFECT NO COMPLAINS,5
248841,12-SEP-11,11-SEP-11,Gilberto Jose,,en,174.93.131.209,kouzi@sympatico.ca,13213792,000000119806320,4,4,,5
248842,12-SEP-11,11-SEP-11,Juan,,en,204.40.1.129,mansoormahmood@sympatico.ca,13214354,000000119807540,3,2,,4
248843,12-SEP-11,06-SEP-11,Cindy,,en,174.88.48.218,theresa.smith016@sympatico.ca,13159016,000000119689604,5,5,I have answered this survey either by e-mail or by phone and have completed this question several times. My only negative (repeated) is that sometimes the time to finally reach a technician can be very frustrating.,5
249330,10-SEP-11,09-SEP-11,Ines,,fr,70.53.251.227,claire.bois@sympatico.ca,13191228,000000119768008,,1,"Je ne suis pas capable d'ouvrir MSN pour naviguer, on m'a dit que c'est un problème de logiciel, mais je n'ai rien changé, tout fonctionnait et je n'ai pas ouvert mon  ordinateur et 2 jours après cela ne fonctionnait plus, on me sisait que j'avais un virus, alors pourquoi je paie l'antivirus de Bell.",
249331,10-SEP-11,07-SEP-11,Adnen,,fr,70.30.155.161,lise51poirier@sympatico.ca,13168578,000000119727009,5,5,,5
249332,10-SEP-11,09-SEP-11,Grant,,en,67.71.67.238,bobolyn4@sympatico.ca,13190426,000000119776466,1,1,Fix the problem,1
249333,10-SEP-11,09-SEP-11,Ibrahim,,fr,70.29.166.162,mimidrapeau@sympatico.ca,13196920,000000119765970,4,4,rien en particulier,4
249334,10-SEP-11,23-AUG-11,Letitia,,en,70.50.176.168,ronald.marcelle@sympatico.ca,12997171,000000119381520,5,5,,5
249335,10-SEP-11,09-SEP-11,Saifeddine,,fr,216.228.218.10,brigitte.boutin@sympatico.ca,13190566,000000119766515,2,3,Le conseiller était tout à fait hautain et arrogant. Il m'a donné des explications sur ma question mais n'a su rien faire ou rien dire par rapport au fait que ce produit m'avait été offert en me faisant valoir les crédits que je receverais mais sans me faire part des charges qui me seraient facturées. Il aurait pu au moins d'excuser.,2
249336,10-SEP-11,09-SEP-11,Karen,,en,65.94.142.83,jseigel@bell.net,13194828,000000119773846,5,4,Nothing. Lady was very patient and helpful.,5
249337,10-SEP-11,07-SEP-11,Estephania,,en,76.66.167.213,thelink@sympatico.ca,13173882,000000119717874,3,3,When you say you'll refer me to a technician I thought you would transfer my call. Not Hang up on me !!! (2nd time),2
249338,10-SEP-11,21-JUL-11,Hakim,,fr,76.67.177.215,nizaralhaiek@bell.net,12667193,000000118650763,5,5,"bonjour
toutes bien parler et reponse des qoustion et resoudre les probleme

merci",5
249339,10-SEP-11,08-SEP-11,Amanda,,en,184.146.124.236,helen-jack.white@sympatico.ca,13180210,000000119729712,5,5,Stop having billing problems. You always correct them to my satisfaction but they should not occur in the first place. ,4
249340,10-SEP-11,09-SEP-11,Karim,,fr,65.94.170.17,therese.leger@sympatico.ca,13200240,000000119779773,5,5,,5
249341,10-SEP-11,09-SEP-11,Khaoula,,fr,184.144.219.100,labilab@sympatico.ca,13195428,000000119770677,3,4,pas grand chose,4
249342,10-SEP-11,06-SEP-11,Juliio,,en,69.156.83.235,roger.drake@sympatico.ca,13157098,000000119695787,5,4,"There was too much time on hold . I had been previously through the same process and spent a total of two evenings on the phone to establish that a technician was required to FIX the problem , Very inefficient way of managing the problem .Juliio was great I cannot say the same for my experience with other call centre agents and whom
under why I was not asked about their performance.",3
249343,10-SEP-11,08-SEP-11,Med Jamel,,fr,206.172.0.204,j_sylvain.cloutier@bell.net,13180666,000000119749726,1,1,"ce n'est pas moi qui a parler avec Mr. Med Jamel,ces le technicien Maxime larouche c58064 qui a remplacé mon fils de service et que voyant que mon service internet ne fonctionnait toujours pas a effectuer les démarches et a discuter avec Mr.Jamel qui na pas été vraiment très coopératif, envers Mr.Larouche Mr.Jamel ma seulement demadé mon password et a continuer la conversation avec Mr.Larouche voyant qu'il n'avait pas de coopération de Mr.Jamel il a raccrocher et continuer a faire maintes démarche si tous les tecniciens avait la même détermination et un très grand professionnalisme que ces deux techniciens ainsi que le 3ieme techniciens qui a aider en venant porter du fils de service a Mr.Larouche et dont j'ignore le nom , incroyable il ces même assuré de référé le problème de ground et un second techniciens est venue le lendemain a ma grande surprise Mr.Duclos a réparé le trouble et a été lui aussi d'un très grand
professionnalisme un grand merci a ces 3 techniciens pour leurs excellent travail il semble que le problème ce situe au support que ces techniciens ont besoin dans l'exercice de leurs fonctions.et pour finir mon internet ne fonctionne toujours pas je suis en contact avec le support internet et il doivent me rappeler demain car il voulait m envoyer un cable ethernet pour que je me branche au modem afin de faire un update des configurations mais cela aurait pris 2 jours ouvrable alors il ma conseillé d'en acheter un alors je saurais demain si mon probème va être réglé",5
249344,10-SEP-11,09-SEP-11,Nebgha,,fr,70.55.204.205,f.ldesigner@bell.net,13192614,000000119763737,4,3,J'aurais aimé savoir comment éliminer moi-même les courriels que je ne veux plus. J'en ai encore au-dessus de 1000 à éliminer. Je ne comprends pas pourquoi quand je supprime mes messages ils reviennent encore et se replacent dans ma boîte vocale pour un total au-dessus de 3000.,4
249345,10-SEP-11,09-SEP-11,James,,fr,65.94.254.86,l128@sympatico.ca,13195418,000000119770752,4,4,,4
249346,10-SEP-11,08-SEP-11,Rain,,en,65.94.133.8,j.vardy@sympatico.ca,13180636,000000119734957,5,5,,4
249347,10-SEP-11,25-AUG-11,Nayeem,,en,65.92.64.186,daffodil77@sympatico.ca,13013803,000000119432383,4,4,,5
249348,10-SEP-11,07-SEP-11,Kanchana,,en,70.51.28.201,bicher@sympatico.ca,13161854,000000119707563,5,4,less wait time,4
249349,10-SEP-11,09-SEP-11,Abdul,,en,70.54.133.110,hjahn@sympatico.ca,13193624,000000119758101,5,5,,5
249350,10-SEP-11,02-SEP-11,Hema,,en,174.95.150.99,jimjulie72@sympatico.ca,13112611,000000119624340,3,3,"This was the second occasion since June2011 that Ihad no service from sympatico,you fixed it this time,but you only partially fixed it in june,we had to pay a outside technician to fix the problem,we had no internet for 2 weeks,which left extremely upset and considered changing you as our server to some one else,if we lose the connection again we will change to a/n company!",2
249351,10-SEP-11,07-SEP-11,Grace,,en,76.69.50.222,lchurchill@bell.net,13168268,000000119715709,3,3,I don't know.,4
249352,10-SEP-11,09-SEP-11,Walid,,fr,70.30.159.175,carole-dufour@sympatico.ca,13190818,000000119766667,5,5,rien tout a été fait et offert,5
249353,10-SEP-11,09-SEP-11,Ashwini,,en,76.67.110.241,jaylee1@sympatico.ca,13194112,000000119759370,4,4,frontline workers.,5
249354,10-SEP-11,05-SEP-11,Nadyn,,en,70.52.166.61,strojner@bell.net,13142666,000000119665472,4,4,,3
249355,10-SEP-11,09-SEP-11,Douglas,,en,216.211.117.168,jane.pellerin@sympatico.ca,13194044,000000119764534,3,4,"Bell Canada does not care about their rural customers. We have continually asked for Hi-Speed Internet in this area, we are not remote, and they have continually denied us. We have gone with another provider, who had the knowledge and wisdom to erect the tower that was necessary for us to have the Hi=Speed. Your Customer Service lacks in respect and needs improving.",1
249356,10-SEP-11,06-SEP-11,Noureddine,,fr,70.52.7.6,elisabetafrenkel@sympatico.ca,13148554,000000119679854,5,5,,5
249782,11-SEP-11,10-SEP-11,Karla,,en,70.54.1.247,maher9@sympatico.ca,13206266,000000119790540,5,4,,4
249783,11-SEP-11,10-SEP-11,Sami,,en,70.49.174.62,jay_linda@sympatico.ca,13204962,000000119780701,3,2,"Have the rep listen to the customer, if the customer tells you what the problem is don't ask them to disconnect all the wires... THAT""S NOT THE PROBLEM!   ",1
249784,11-SEP-11,10-SEP-11,Bernard,,en,70.50.115.85,r.redford@bell.net,13207812,000000119791927,3,3,Hire a canadian!,2
249785,11-SEP-11,10-SEP-11,Xiomara,,en,69.157.1.34,gstovel@sympatico.ca,13204416,000000119785458,5,5,"None, we had a problem to work through and she was most friendly and efficient as we went through it.",5
249786,11-SEP-11,10-SEP-11,Elizabeth,,en,70.30.71.249,rnevard@sympatico.ca,13208072,000000119781521,3,3,Sunday Sept 11 you're asking me to install Security which is what was done on Saturday.  Is it installed or not?,3
249787,11-SEP-11,09-SEP-11,Meher,,fr,184.144.218.53,jcvanier@sympatico.ca,13194200,000000119757468,4,4,J'en étais à mon deuxième appel en 8 jours pour le même problème. Le premier appel aurait du être suffisant.,4
249788,11-SEP-11,10-SEP-11,Hatem,,fr,70.29.149.43,nicolas.sayegh@sympatico.ca,13207252,000000119794991,5,5,Rien pour maintenant,5
249789,11-SEP-11,10-SEP-11,Heni,,fr,174.93.200.146,malar23@sympatico.ca,13206284,000000119783480,5,5,Héni a fait preuve de compassion et de gentillesse.  Merci beaucoup.,5
249790,11-SEP-11,07-SEP-11,Sami,,en,70.31.60.84,dickmoutray@sympatico.ca,13163926,000000119707839,4,1,"Answer the question . . . . ""Why has my internet download speed now dropped to 1.4Mb/s when it has been at 2.0 Mb/s?  This is 2011 for heaven's sake, things should be getting better, not worse.",2
249791,11-SEP-11,07-SEP-11,Abir,,fr,67.70.100.100,marc.leg@sympatico.ca,13169216,000000119702548,1,1,Remplissage de client. Elle n'avait pas l'info et affirmait que le problème était résolu. Service de merde! Ou juste pour un changement de service j'en suis à 5 appels. ,2
249792,11-SEP-11,10-SEP-11,Nizar,,fr,70.30.245.89,brunelle.yolande@sympatico.ca,13202426,000000119781772,5,5,Je suis entièrement satisfaite de votre service.,5
249793,11-SEP-11,01-SEP-11,Shinoj,,en,173.35.104.150,mgunter@sympatico.ca,13102417,000000119599402,1,1,"TRAIN--or FIRE--the young technician (Caylen?) who came to my house Sept 1, walked around, said I had 3 working jacks, and pronounced 'everying is working."" There are only 2 working jacks, and I have not had internet access for 11 days now, despite MANY hour-long calls to Bell's tech support. ""Bell is working on it"" and ""will call me when my internet service problem is resolved."" Yeah, right.

For the record, I am in a row house. On the other side of the wall, i.e. 2 feet away, is another Bell internet user whose service is up and running just fine.",1
249794,11-SEP-11,18-AUG-11,Med Nabil,,fr,65.94.165.171,fleger02@sympatico.ca,12940129,000000119260804,5,5,"n'engager que des conseillers compétents comme celui avec lequel j'ai communiqué le 18 août dernier. J'ai attendu ma facture avant de répondre au sondage étant donné que depuis que j'ai changé mon cell. le 26janvier 2011 je n'ai eu que de mauvaises surprises dans mes factures.Enfin,cette fois-ci tout semble rentré dans l'ordre.J'espère ne pas être tenté encore de changer de service!",3
249795,11-SEP-11,10-SEP-11,Imen,,fr,64.229.101.62,mije@sympatico.ca,13206808,000000119785798,5,5,"avec autant de competence, ce qui n etais pas donnee au precedent du 31 aout et les autres , mais les derniers valaient tout ce trouble  merci",5
249796,11-SEP-11,09-SEP-11,Ali,,en,65.93.118.195,guitarjoe@sympatico.ca,13193356,000000119779106,4,5,The telephone signal made it difficult to converse with the attendant.,4
249797,11-SEP-11,08-SEP-11,Karingula,,en,67.68.182.21,elizabeth.schoolcraft@sympatico.ca,13178914,000000119746076,4,4,,4
249798,11-SEP-11,07-SEP-11,Jason,,en,50.101.52.61,ej2wills@sympatico.ca,13164466,000000119717737,2,,"don't keep someone waiting o hold for over 1 hour, let us get through to a supervisor  without a number of hoops to jump through and honor what you promised",2
249799,11-SEP-11,09-SEP-11,Sergio,,en,70.24.155.76,stlus@sympatico.ca,13199868,000000119775636,3,3,shorter wait time.,4
249800,12-SEP-11,11-SEP-11,Hector,,en,174.95.11.119,mcgreener@sympatico.ca,13214646,000000119804806,4,4,,5
249801,12-SEP-11,11-SEP-11,Nandhini,,en,69.157.127.59,gadolak@sympatico.ca,13212326,000000119799648,4,4,"The first rep. eventually helped so that I could discover a solution to my first problem, but created another problem which knocked off my internet.  The second person was eventually able to get to the place where the first rep. created the problem.  Perhaps if the second person had the first rep.s information, time could have been saved.",4
249802,12-SEP-11,11-SEP-11,Nadyn,,en,174.88.203.118,peter.sheldon@sympatico.ca,13215526,000000119798039,5,5,Charged less for the second 40GB of internet service as I was charged for High Speed Unlimited access Internet service ever since being with Bell and only last year I was told that I could not get it where I was so I had to be take the Essential Plus service.,3
249803,12-SEP-11,11-SEP-11,Iris,,en,184.147.39.237,mardubr@sympatico.ca,13214392,000000119800670,5,5,,5
249804,12-SEP-11,11-SEP-11,John,,en,76.64.11.32,mollydolly@bell.net,13214980,000000119807382,5,5,not loud a few times told him could not hear him or us,4
249805,12-SEP-11,11-SEP-11,Hedi,,fr,174.92.183.114,michelmcgee@sympatico.ca,13214836,000000119796534,2,2,des gens qui répondent en provenance du Québec,
249806,12-SEP-11,11-SEP-11,Sajid,,en,174.89.192.205,david.washington@sympatico.ca,13211494,000000119801001,4,4,"Someone stole my email password and forwarded all my emails to another account. Before I could not the address it was deleted the tech. The part that I caught was ""Daniel_Bou..."". I sure would like to know who hacked my password and effectively stole my emails for 24 hours. Ebay & PayPal would also like to know since unauthorized transactions were made there too.",4
249807,12-SEP-11,11-SEP-11,Leslie,,en,64.231.19.100,livingbasic@sympatico.ca,13214086,000000119796676,1,1,"actually resolved the problem instead of passing the buck to whoever and whatever phone number was available... and then not getting any response or service.  I expect a problem to be resolved in a reasonable time not 48hrs as the customer care suggested.  and i expect to be able to talk to a capable person, not have to go through every level of escalation in order to get something resolved only to be shuffled off to someone else.
the customer call centre is ridiculous and the staff are not empowered in the least.",1
249808,11-SEP-11,10-SEP-11,Susy,,en,69.159.25.134,d_rancourt@sympatico.ca,13203058,000000119786456,5,4,music while on hold,5
249809,11-SEP-11,10-SEP-11,Kamel,,fr,174.95.116.71,jici.skywalker@sympatico.ca,13205132,000000119784561,5,5,"Rien je dirais vous m'avez sorti d'une difficulté que je n'aurais pas su résoudre avec mes compétences très limitées en informatique. Merci donc, totalement satisfait.",5
249810,11-SEP-11,10-SEP-11,Gustavo,,en,174.93.86.5,chsmully@sympatico.ca,13202820,000000119786620,2,1,stillunable to connect to email,3
250245,10-SEP-11,09-SEP-11,Diedra,,en,76.71.148.99,renate.doerner@sympatico.ca,13198564,000000119765292,4,4,"Instead of having to call in to inquire about promotions, Bell should contact longtime loyal customers, and thank them with the promotions.  that would REALLY be appreciated!
",5
250246,10-SEP-11,09-SEP-11,Teri,,en,74.12.24.51,jk.howe@sympatico.ca,13194472,000000119763348,2,3,Get rid of the multi option ring around the rosy voice system that puts you to the wrong dept . They them put you to technical who say not there issue its billing!! leaving a VERY frustrated customer and wasting 35 min of my time.,1
250247,10-SEP-11,09-SEP-11,Mayned,,en,174.91.73.191,nac1@bell.net,13197282,000000119771867,5,5,nothing,5
250248,11-SEP-11,05-SEP-11,Karla,,en,67.70.71.213,dcmcsorley@sympatico.ca,13135472,000000119666678,5,5,,5
250249,11-SEP-11,10-SEP-11,Lawrence,,en,65.92.68.50,willbere@sympatico.ca,13209530,000000119795865,2,3,"Along with the reps English not being very good, the line connection was bad-a lot of static",1
250250,11-SEP-11,10-SEP-11,Ruth,,en,207.164.79.112,david.robb3@sympatico.ca,13203204,000000119793193,3,,I can better answer after I receive the new power supply in the mail. If it doesn't solve the problem then I will generate a repeat report. I suspect the 2-Wire modem to have gone defective but she was very definite that it was the power supply.,4
250251,11-SEP-11,10-SEP-11,Nizar,,fr,65.92.38.104,dany.dubuc@bell.net,13203152,000000119792204,1,2,Arrêter de changer les rendez vous des techniciens sans m'avertir et ne pas couper la ligne lorsque l'on me transfert de département,1
250252,11-SEP-11,09-SEP-11,Sudheer,,en,174.92.49.16,jan.hamilton@sympatico.ca,13194036,000000119778489,5,5,nothing at the moment,5
250253,11-SEP-11,10-SEP-11,Douglas,,en,50.101.232.244,trevor.karen.webster@sympatico.ca,13209300,000000119786062,5,4,,5
250254,12-SEP-11,11-SEP-11,Wassim,,fr,69.156.51.180,pierre.bourret2@sympatico.ca,13215592,000000119804873,5,5,rien d'autre,5
250255,12-SEP-11,11-SEP-11,Anirban,,fr,70.49.69.65,vcartier@sympatico.ca,13217276,000000119797931,3,5,,3
250256,12-SEP-11,11-SEP-11,Diego,,en,70.26.166.245,jcg-ground@sympatico.ca,13213076,000000119796661,5,5,"Nothing, all went well.",5
250257,12-SEP-11,11-SEP-11,Serina,,en,69.156.90.189,lisasanders1@sympatico.ca,13214076,000000119805829,5,5,,5
250258,12-SEP-11,09-SEP-11,Ousmane,,en,67.69.224.180,jeffporteous@sympatico.ca,13194282,000000119756688,1,4,You guy's are disorganized ,1
250259,12-SEP-11,11-SEP-11,Adnan,,en,184.144.131.236,rhubbard@sympatico.ca,13215986,000000119796841,4,3,It was well han dled in the circumstances.,4
250260,12-SEP-11,11-SEP-11,Juan,,en,65.93.2.29,nancy.rae@sympatico.ca,13215142,000000119805453,5,5,,5
250261,12-SEP-11,09-SEP-11,Melanie,,en,70.51.66.121,gail.richardson@sympatico.ca,13192920,000000119757115,4,4,,
250262,12-SEP-11,11-SEP-11,Andrea,,en,50.101.138.54,rcurthey@sympatico.ca,13215892,000000119797576,3,3,not much...your system was down,
250263,12-SEP-11,11-SEP-11,Houssem,,fr,69.159.95.44,adufour@sympatico.ca,13210036,000000119805905,5,5,,5
250264,12-SEP-11,31-AUG-11,Ravi,,en,70.27.99.69,linbill47@sympatico.ca,13080389,000000119566449,5,5,nothing,4
250265,12-SEP-11,11-SEP-11,Olfa,,fr,69.159.95.44,adufour@sympatico.ca,13210038,000000119796533,5,5,,5
250266,12-SEP-11,09-SEP-11,Max,,en,70.49.224.233,smilski@bell.net,13199614,000000119759590,4,4,,2
250267,12-SEP-11,11-SEP-11,Sajid,,en,205.210.223.133,elliott.palmer@sympatico.ca,13211998,000000119800025,3,2,Representative had a limited command of the English language and a result almost everything had to be repeated twice,3
250268,12-SEP-11,09-SEP-11,Med Ali,,fr,70.52.74.247,andre.drouin2@sympatico.ca,13189692,000000119777754,5,5,,5
250269,12-SEP-11,11-SEP-11,Jack,,en,70.54.76.145,rhercz@sympatico.ca,13215976,000000119798976,4,4,,4
250270,12-SEP-11,11-SEP-11,Alonia,,en,70.31.106.233,dbeaton_23@sympatico.ca,13211518,000000119801941,4,4,,4
250271,12-SEP-11,11-SEP-11,Melvin,,en,70.27.106.130,azureskies@sympatico.ca,13210460,000000119798494,4,5,"My previous query was so poorly handled that by ""David"" tha this gentleman partially redeemed Bell in my estimation.",3
250272,12-SEP-11,07-SEP-11,Paul,,en,65.92.144.173,pecash@sympatico.ca,13171298,000000119705702,4,3,It seemed that resolving my internet connection didn't work after a number of things and was then left and told I would need to contact a PC tech. After about 1/2 hour I tried again and things started happening. I am not sure what everything was that made it come on again but I was direvted to register again and I was back on the internet. So I can only say that it came back on line. ,5
250273,12-SEP-11,11-SEP-11,Mohammed,,en,207.61.57.35,kraftynes@sympatico.ca,13213800,000000119805926,5,5,"All was well & everything was good & Mohammed was more than patient & courteous.
",5
250274,12-SEP-11,06-SEP-11,Romy,,fr,76.65.105.163,liseforest1@sympatico.ca,13153026,000000119698537,5,5,,4
250275,12-SEP-11,11-SEP-11,Noureddine,,fr,69.156.67.124,josmc@bell.net,13213464,000000119804426,5,5,le technicien a été en totalité parfait pour mes besoins....exctrêment gentil.,5
250276,12-SEP-11,05-SEP-11,Mouna,,fr,70.26.237.86,dutria11@bell.net,13135904,000000119660420,4,5,,5
250277,12-SEP-11,11-SEP-11,Geetha,,en,69.159.44.184,carolynlaing@sympatico.ca,13210966,000000119805007,3,4,I lost all my email contacts when your rep.  deleted some files on my computer. I don't know how to retreive them,4
250278,12-SEP-11,11-SEP-11,Shinoj,,en,65.95.187.200,catherine.jeffery067@sympatico.ca,13210980,000000119807698,4,4,Everything was good!,5
250279,12-SEP-11,11-SEP-11,Lilian,,en,184.147.33.12,bmatheson@sympatico.ca,13210702,000000119798357,5,4,we were completley satisfied,5
250280,12-SEP-11,09-SEP-11,Deepthi,,en,65.95.93.239,lena.belanger@sympatico.ca,13195590,000000119759687,1,1,"The repairman never showed up.  Nor did anyone phone to see he was not coming.
NO SERVICE, NO SATISFACTION.
I spent 35 mins. on Fri a.m. trying to get through to someone re this.  Just got totally frustrated.",1
250281,12-SEP-11,09-SEP-11,Asir raja,,en,70.50.173.169,nleall@sympatico.ca,13197490,000000119766265,5,5,may experience was fine.it works the way it is,5
250282,12-SEP-11,11-SEP-11,Nizar,,fr,69.159.154.78,roy_nicole@sympatico.ca,13216200,000000119806791,5,5,je trouve que j'ai été satisfaite de la façon qu'on m'a répondu merci,5
250283,12-SEP-11,08-SEP-11,Sudheer,,en,70.49.72.141,lucitadros@sympatico.ca,13183038,000000119745680,5,4,Nothing that I can think of now.,5
250284,12-SEP-11,11-SEP-11,Obaidullah,,en,184.147.232.29,bettymalone1@sympatico.ca,13210624,000000119800656,5,5,"Nothing, anytime we have had a problem, your internet service has been able to solve the problem.  We are seniors and it is a great service.",5
250285,12-SEP-11,11-SEP-11,Mohammed,,en,69.159.23.245,anthony.pinto@sympatico.ca,13210328,000000119807012,5,5,"Mohammed was very helpfull, patient and was extremely focused on gatting me up and going trying various options which helped in getting me up and running again. thank you and muchappreciated Tony",5
248844,12-SEP-11,08-SEP-11,Praveen,,en,184.151.63.158,nboyle@sympatico.ca,13184740,000000119743952,1,1,"You could have provided someone who spoke English a lot more clearly. I was also given an incorrect answer to my question and this apparently after checking with someone else. This means there are two people out there answering questions incorrectly. So I think you will understand what the answer to Question 4 is. I do hope that this was just a bit of bad luck on my part to get the person that I did. After having retired from ""ma bell"" with a total of 68years between my husband and myself I'd like to think so. Yours sincerely Nan Boyle",2
248845,12-SEP-11,06-SEP-11,Mark Jason,,en,67.71.108.52,JuliaGallo@sympatico.ca,13144030,000000119687204,1,1,"Connected me to someone working in Canada. Representatives from India are very polite but unfortunately they are not knowledgeable on our system & products and mostly their customer information is outdated & not up-to-date. And to make matters worst, when we inform them that their records are not correct, they respond that they do not have authorization to make the changes and/or corrections in their file concerning our personal information. I was given a number to call to have my address corrected. The number she gave me did not answer and rang on & on with no voice-mail to leave a message? Total waste of time, I called for a problem and then ended up with an extra problem to solve & take care of! I did not appreciate the extra work given to me by a Bell internet customer rep.I now had the task of getting Bell Internet to correct my records. Since the number given was not helpful I contacted Bell surf who had totally different information up on my account. Therefore I have concluded that their is a lack of uniformity throughout your systems, & every department is not up-to-date & identical. To make matters worst & very frustrating,I never received the accessory I ordered to ameliorate my internet service because they sent it to my old address where I haven't lived since 2007?  ",1
248846,12-SEP-11,08-SEP-11,Pascal,,en,174.88.1.52,mtconnell@sympatico.ca,13184516,000000119753224,1,1,if my service was down at you're end you're computer could have flaged my file and then I would not have had to wait so long to find out the problem was at you're end!,2
248847,12-SEP-11,10-SEP-11,Mary,,en,70.31.23.100,rroopsingh@sympatico.ca,13208264,000000119791992,4,2,"I will be cancelling my services which include home hone, Express Vu, business line, internet.",1
248848,12-SEP-11,11-SEP-11,Sushil,,en,65.93.109.122,vangiesmail@sympatico.ca,13217258,000000119805173,5,5,,5
248849,12-SEP-11,11-SEP-11,Divya,,en,174.89.54.125,larrycaren@sympatico.ca,13213908,000000119796354,4,3,Resolve the issue. I mean either the adapter or the modem was not working and because you would only send one at a time I could be without service for sometime and it could only be mailed out tuesday even though I called at 730am Sunday. Not good for the customer,3
248850,12-SEP-11,11-SEP-11,Deepthi,,en,70.49.217.236,hmarson@sympatico.ca,13212746,000000119798316,2,1,I felt technician was unsure of herself and did not know how to answer questions,2
248851,12-SEP-11,11-SEP-11,Veerapuram,,en,70.29.131.23,pjmcgowan@sympatico.ca,13215634,000000119806511,5,4,,4
248852,12-SEP-11,09-SEP-11,Melvin,,en,70.55.216.206,ncrowe1@sympatico.ca,13197364,000000119761700,5,5,,5
248853,12-SEP-11,08-SEP-11,Raouf,,fr,65.94.162.51,lcourville3@sympatico.ca,13182522,000000119750095,5,4,,5
248854,12-SEP-11,11-SEP-11,Jamie,,en,65.92.59.81,janet.karolat@sympatico.ca,13213026,000000119798922,5,5,"make it easier to get to a live person, especially the correct live person !!",5
248855,12-SEP-11,11-SEP-11,Mauricio,,en,70.54.141.127,lmurk@sympatico.ca,13214120,000000119803483,4,4,My problem was resolved so there wasn't anything more to be done.,5
248856,12-SEP-11,10-SEP-11,Jhon,,en,174.89.124.78,focus77@sympatico.ca,13204009,000000119790399,3,3,have tech support call me back about my problems with bell security suite,5
248857,12-SEP-11,11-SEP-11,Firas,,fr,69.156.140.133,gerard001@sympatico.ca,13212400,000000119801276,2,2,"Resoudre mon probleme qui consistait
un courriel que j'avais envoyé il y a
5 jours et qui était resté dans ma 
boite d'envoi.",4
248858,12-SEP-11,11-SEP-11,Elijah,,en,74.12.149.222,andrelyn@sympatico.ca,13210256,000000119806701,4,4,,4
248859,12-SEP-11,10-SEP-11,Joseph,,en,174.95.144.55,lindenhof@bell.net,13205964,000000119791270,4,4,,5
248860,12-SEP-11,11-SEP-11,Robert,,en,74.12.242.35,windhorse33@sympatico.ca,13217486,000000119803004,4,4,,4
248861,12-SEP-11,09-SEP-11,Jose,,en,70.26.26.36,kkeefe2@sympatico.ca,13195300,000000119758450,5,5,,5
248862,12-SEP-11,11-SEP-11,Edwin,,en,67.71.85.11,sj.beer@sympatico.ca,13216694,000000119805114,4,5,Figured out how to fix the problem when we called last week - it could have saved us a trip back to Bell and an exchange of the phone.,5
248863,11-SEP-11,10-SEP-11,Felix,,en,65.93.110.66,emullens@sympatico.ca,13203768,000000119794664,4,4,"send to each customer, periodically, a list of stations available, and also a list of the packages that can be purchased for viewing.",4
248864,11-SEP-11,10-SEP-11,Mike,,en,76.65.16.62,paul.riberdy@sympatico.ca,13207522,000000119792525,4,3,,4
248865,11-SEP-11,10-SEP-11,Karingula,,en,174.89.67.60,v.mann@sympatico.ca,13209372,000000119786667,3,2,"I had trouble understanding everything the fellow said.  He was trying hard to be helpful, seemed very knowledgeable and was very polite but the accent was hard to follow at times. I would like to know why you have people in India doing this when so many Canadians are out of work.  I'm sure that all or most of your customers are in Canada.  If they have not jobs, they won't be able to afford you services. Nothing against the person in India but Bell should hire Canadians.
",3
248866,11-SEP-11,10-SEP-11,Sajid,,en,174.92.77.171,peter.isotupa@sympatico.ca,13207598,000000119795568,1,1,"Actually solve the correct issue. Issue was solved by making a second call today to someone else, who did actually look into possible problems at Bell's end and get these problems solved at Bell's end.",1
248867,11-SEP-11,08-SEP-11,Brandon,,en,70.26.51.78,m-poulin@sympatico.ca,13183119,000000119754427,5,5,,5
248868,11-SEP-11,10-SEP-11,Temsu,,en,70.31.82.27,apicella@sympatico.ca,13201876,000000119782973,5,5,,5
248869,11-SEP-11,09-SEP-11,Ali,,fr,174.92.222.39,lisetremblay02@sympatico.ca,13195792,000000119775214,5,5,,5
248870,11-SEP-11,07-SEP-11,Dheeraj,,en,76.67.175.250,elenitsa@sympatico.ca,13164498,000000119725187,4,4,"Although there was a solution to the problem, I had the feeling the rep did not quite understand the questions I asked; therefore, I did not get all the answers I was looking for. I still do not fully understand what happened.",4
248871,11-SEP-11,10-SEP-11,Daniel,,en,65.92.25.208,reardonwinds@sympatico.ca,13207932,000000119796102,5,4,,5
248872,11-SEP-11,10-SEP-11,Ridha,,fr,76.71.192.151,corj0708@sympatico.ca,13202960,000000119791183,5,5,Rien de plus car il a très bien compris ma situation et on a réglé cela merveilleusement bien.,5
248873,11-SEP-11,09-SEP-11,Isaac,,en,70.27.100.208,vangow@sympatico.ca,13200592,000000119779487,3,4,"took too long waiting on hold
",3
249357,11-SEP-11,06-SEP-11,Henry,,en,74.14.152.86,j.patrick.viii@sympatico.ca,13150606,000000119694917,3,1,"To be fair, I don't think this was completely Henry's fault.  My phone line and internet was suddenly cut off on Saturday, September 3rd.  The phone line issue had been resolved by Monday, September 5th.  However, I had to wait a full 7 days for my internet issue to be resolved.  Each day, I would get asked to call Bell back, or wait for a technician to arrive, or something else....always to find out that the person I'm talking to can't do much more at the moment, but they will forward my issue to the ""right person"" who should resolve it by tomorrow.  Then, the next day would come and I would have to go through the same old script again.  As it turns out, the whole problem stemmed from someone at Bell screwing with my account and shutting it down when it shouldn't have been.  After an entire week of passing me around to different people and departments like a hot potato, Bell FINALLY got my internet back up and running again on Friday, September 9th.  As frustrating as this whole ordeal was, I will say that everyone I spoke with was very nice and tried to do whatever they knew to help on their end.  Also, I will give Bell credit for giving me a discount on my next bill to make up for the time I went without my service.  However, I have to say that I found the whole process of Bell trying to get to the bottom of this problem and addressing it to be incredibly slow and disorganized at times.  For a communications company that is as big as Bell, and has been around as long as Bell has, it took them FAR TOO LONG to return my service which should have never been taken away to begin with.",2
249358,11-SEP-11,10-SEP-11,Samy,,fr,184.144.180.188,marc.millette@sympatico.ca,13206356,000000119783949,4,5,,4
249359,11-SEP-11,10-SEP-11,Nabil,,fr,70.52.64.13,jfgauthier32@sympatico.ca,13205114,000000119787959,5,5,,5
249360,11-SEP-11,06-SEP-11,Gerold,,en,76.65.35.85,dalefam@sympatico.ca,13147358,000000119688624,3,4,"Having someone that didn't have such a heavy accent.  Took far to long to resolve issue due to a communication problem. Unfortunately, the gentleman that I dealt with had to spell almost everything that he was trying to get me to do.  We were on the phone for 1 hour and 3 minutes---far too long as far as I'm concerned.",4
249361,11-SEP-11,10-SEP-11,Mahmoud,,fr,70.51.203.86,annette.gilbert@sympatico.ca,13201852,000000119789982,5,5,"Rien d'autre, on a répondu à ma demande avec satisfaction et empressement",5
249362,12-SEP-11,08-SEP-11,Sanjay,,en,70.48.189.144,yroach@sympatico.ca,13188758,000000119753084,4,4,don't know...,3
249363,12-SEP-11,10-SEP-11,Kalyca,,en,70.51.236.237,s.linda@sympatico.ca,13208314,000000119788367,4,4,,4
249364,12-SEP-11,10-SEP-11,Juan Carlos,,en,206.47.249.246,m.carter2@sympatico.ca,13206202,000000119794069,1,1,Ensure the service was restored and offering the option of sending a technician.,3
249365,12-SEP-11,07-SEP-11,Abid,,en,174.91.51.194,vmacrae@sympatico.ca,13174517,000000119722465,5,5,nothing,5
249366,12-SEP-11,09-SEP-11,Karishma,,en,70.30.53.46,peterylee@sympatico.ca,13197984,000000119765413,5,5,N/A,5
249367,12-SEP-11,06-SEP-11,Mudilyar,,en,74.15.44.35,jeffgarland@sympatico.ca,13151072,000000119691795,3,5,It is sometimes hard to understand the people I am talking to,
249368,12-SEP-11,11-SEP-11,Rudolf,,fr,76.69.178.121,maurice.sabourin@sympatico.ca,13214584,000000119804375,5,5,,5
249369,12-SEP-11,05-SEP-11,Natalia,,en,70.49.177.201,thecollarts@sympatico.ca,13142976,000000119659479,1,1,,1
249370,12-SEP-11,11-SEP-11,Joseph,,en,174.89.142.81,skarpacz@sympatico.ca,13216708,000000119805325,4,4,"Joesph handled service issue properly, issuing escalation ticket 119805325 to tier-2 to fix Bell network problem and restore internet service. 
I was able to logon some 2 hours later.",4
249371,12-SEP-11,09-SEP-11,Gattu,,en,184.146.152.111,shirley039@sympatico.ca,13199476,000000119777422,5,5,Can't think of anything.,5
249372,12-SEP-11,11-SEP-11,Gerry,,en,70.54.33.250,mleger6@sympatico.ca,13214936,000000119799153,5,5,,4
249373,12-SEP-11,11-SEP-11,Mouna,,fr,76.71.198.229,cocolandry@sympatico.ca,13211252,000000119799625,5,5,,5
249374,12-SEP-11,08-SEP-11,Fatma Sawcen,,fr,70.30.239.165,idparenteau@sympatico.ca,13180474,000000119734294,4,4,,4
249375,12-SEP-11,10-SEP-11,Adnen,,fr,184.144.237.77,hermithut@sympatico.ca,13204592,000000119790546,5,5,,5
249376,12-SEP-11,11-SEP-11,Slim,,fr,65.94.252.254,lucquintal@sympatico.ca,13214214,000000119807255,4,4,,5
249377,11-SEP-11,10-SEP-11,Eric,,en,70.51.122.90,send24h2@sympatico.ca,13208524,000000119792578,4,4,,5
249378,11-SEP-11,08-SEP-11,Rudolf,,en,70.49.83.89,pdilauro@sympatico.ca,13185356,000000119735980,5,5,,5
249379,11-SEP-11,10-SEP-11,Elias,,en,184.146.167.245,craig.robertson@sympatico.ca,13202992,000000119782752,2,1,The internet was not available from Friday until Sunday when I called back. The problem was not resolved. It was not clearly explained to me why there was technical problems to begin with. I called back on Sunday and rep asked me to unplug my modem from the power source and once I did that my problem was resolved. The rep told me it was problems at his end. I lost 3 days of internet use. If my daughter had a major project due for college this would have been unexceptable.,3
249380,11-SEP-11,10-SEP-11,Xiomara,,en,70.49.244.71,sbrennan001@sympatico.ca,13208460,000000119788377,4,4,Nothing,4
249381,11-SEP-11,08-SEP-11,Sharadha,,en,70.52.171.67,ANNECALABRIA@sympatico.ca,13175088,000000119733110,5,4,Nothing!  I was very happy with Sharadha. She was very patient with me and talked me through step by step slowly but in a very professional manner.,5
249382,12-SEP-11,11-SEP-11,Asma,,fr,70.24.221.161,josebro@bell.net,13213442,000000119799502,5,5,,5
249811,11-SEP-11,07-SEP-11,Sebastian,,en,70.27.33.32,susan.tietz@sympatico.ca,13173548,000000119728210,4,4,,4
249812,11-SEP-11,10-SEP-11,Loyda,,en,67.71.86.50,bomerint@sympatico.ca,13202302,000000119783586,5,5,everythings was 100%,5
249813,11-SEP-11,09-SEP-11,Reshma,,en,70.26.127.214,drf.fas@sympatico.ca,13192216,000000119769642,2,1,Speak to someone who is authorized to send out a technician.,1
249814,11-SEP-11,10-SEP-11,Danilo,,fr,74.14.185.179,manuela.d@sympatico.ca,13206342,000000119796073,5,2,Mon probleme n'était pas réglé,5
249815,11-SEP-11,10-SEP-11,Faqria,,en,74.14.159.142,jamesloukides@sympatico.ca,13204886,000000119784741,1,1,,
249816,13-SEP-11,12-SEP-11,Andrew,,en,65.95.147.206,wmywatson@sympatico.ca,13232884,000000119808801,5,5,,4
249817,13-SEP-11,12-SEP-11,Marouen,,en,184.151.127.192,achraf.belkhiria090@sympatico.ca,13218196,000000119816941,5,5,Great service i like it,4
249818,13-SEP-11,12-SEP-11,Simon,,fr,74.12.169.163,caramel24@bell.net,13220024,000000119823276,5,5,ca pris 3 techniciens avant d'avoir satisfaction le dernier tres competent,3
249819,13-SEP-11,12-SEP-11,Sergio,,en,207.164.79.110,robmar.dinunzio@sympatico.ca,13230134,000000119832199,2,1,Offer one free jack installation being that we have 4 services with you. Disgusting!!!!!,1
249820,13-SEP-11,12-SEP-11,Tony,,en,184.148.179.205,bbode@bell.net,13219248,000000119818374,5,5,Nothing to improve on this service with Tony.,5
249821,13-SEP-11,12-SEP-11,Ashwini,,en,64.231.150.77,sdrparker@sympatico.ca,13230766,000000119822795,4,1,"The person who was dealing with me was really nice and helpfull and seemed to do everything possible to help. 

The one thing you can do for me is to fix my internet problem. For some unknown reason this cannot be done. 

I need better service at my home, so I probably will be looking at another provider. It has nothing to do with the people on the phone, its just my problems keeps happening. I think this year alone I have spent at least 2 full weeks of my time trying to resolve this issue.",1
249822,13-SEP-11,12-SEP-11,Mehdi,,fr,76.64.249.92,claveaub@sympatico.ca,13220654,000000119828794,5,4,"Vraiment rien de plus étant donné que le soutien technique m'a été rendu avec professionnalisme et ça je l'apprécie beaucoup et c'est pourquoi je recommande Bell
Merci
Bernadette Claveau",5
249823,13-SEP-11,12-SEP-11,Denis,,en,70.49.99.158,snojoe@sympatico.ca,13231218,000000119821210,5,5,Not one thing Service was excellent,5
249824,13-SEP-11,12-SEP-11,Elijah,,en,70.31.82.67,a.mccracken@sympatico.ca,13218104,000000119827658,5,5,,3
249825,13-SEP-11,12-SEP-11,Reuben,,en,174.94.65.103,sberge@bell.net,13230714,000000119811995,5,5,,5
249826,13-SEP-11,12-SEP-11,Simon,,en,174.95.143.32,vera.adamovich@sympatico.ca,13232530,000000119823785,5,5,,5
249827,13-SEP-11,12-SEP-11,Moncef,,fr,67.68.225.203,marieviolette@sympatico.ca,13227128,000000119813858,4,4,"Clore l'appel sans être dirigée vers le service téléphonique, ni le service ""loyautés"", où j'ai perdu beaucoup de temps avec des représentants pas au courant de mon dossier et dont je n'avais rien à faire puisque toutes mes attentes avaient été comblées dans le secteur internet avec Moncef.",2
249828,13-SEP-11,09-SEP-11,Daniella,,en,174.91.69.51,gdwornik@bell.net,13192992,000000119777739,5,5,nothing. a perfect experience,5
249829,13-SEP-11,12-SEP-11,Etienne,,en,70.49.176.57,bobmiddlemiss@sympatico.ca,13219630,000000119812435,5,5,Nothing I was talking and receiving answers from a human being,5
249830,13-SEP-11,12-SEP-11,Divya,,en,76.64.126.52,brmerc@sympatico.ca,13219808,000000119820287,5,5,fantastic service from Divya,5
249831,13-SEP-11,12-SEP-11,Robbie,,en,67.70.2.56,danaallanhowe@bell.net,13221038,000000119810319,5,5,,4
249832,13-SEP-11,12-SEP-11,Alejandro,,en,69.158.177.226,norma.pyatt@sympatico.ca,13228586,000000119827844,5,5,nothing everything was great I have had great service every time  i have had to call,5
249833,13-SEP-11,12-SEP-11,Luis,,en,65.93.91.17,stanandcarole@sympatico.ca,13231370,000000119819297,4,4," You could have included the filters that i required when you sent me the new rotor in january, instead of me finding out the reason for the  problems with my connection  now.",3
249834,13-SEP-11,12-SEP-11,Diego,,en,65.92.71.43,vickijean@bell.net,13232558,000000119817367,5,5,,5
249835,13-SEP-11,12-SEP-11,Andrea,,en,184.146.119.244,dstewart007@sympatico.ca,13221928,000000119809766,1,1,could not understand person well and when promised call back none came,3
249836,13-SEP-11,12-SEP-11,Hector,,en,184.146.119.244,dstewart007@sympatico.ca,13221930,000000119823263,3,1,fix problem,3
249837,13-SEP-11,12-SEP-11,Helmi,,fr,174.95.236.105,normallard@sympatico.ca,13228592,000000119817054,5,5,"En raison du problème qui a duré plus de 2 ans à mon insu, (une réclamation de 128.70 $ produite par votre ordinateur) M. Helmi a fait un travail exceptionnel en analysant le dossier depuis sa création pour y découvrir l'erreur et de corriger le tout. Je tiens à vous le souligner  car j'ai eu beaucoup de problèmes avec une femme de votre agence de collection qui n'était pas parlable. C'est grâce à un homme (M. De Valon) de cet agence que j'ai pu en connaitre plus car je n'avais jamais reçu de factures dans le passé et l'on me réclamait un montant sans vouloir donner d'explications.
Merci pour tout.
 ",5
249838,13-SEP-11,12-SEP-11,Suresh,,en,70.30.133.82,rinaldotpg@sympatico.ca,13229962,000000119814240,5,4,,5
249839,13-SEP-11,12-SEP-11,David,,en,70.26.4.132,robere@sympatico.ca,13230069,000000119833181,5,5,service was excellent!,5
249840,13-SEP-11,12-SEP-11,Johanna,,en,204.50.179.18,alexjohn@sympatico.ca,13218470,000000119832376,1,1,"LISTEN. This was a follow up call to my 2hour and 20 minute call Sept. 7th that ended with the Bell employee telling me they could not repair my modem and one would be shipped Thursday. She also told me I could not pick it up to shorten the wait time and if I purchased a new modem from Bell I would have to change my email address. What was she thinking? Needles to say it was not received and hence the follow up. The lady who I spoke with yesterday said they whoever that is tried to contact you, and I asked to tell me what? The replacement modem was to be sent.
This call was sent to a level 2 person who told me  there is no notation a replacement was to be sent Again explained after 2 hours and 20 minutes it was deemed this was not going to be fixed on line and a replacement would be sent. His response the notes dont say that, does he think I made it up? The calls are recorded listen to the tape. I was told again a replacement will be sent to you within two business days. This sounds familiar.
This is oligopoly in its purest form and CSI in not part of that model
",1
249841,10-SEP-11,09-SEP-11,Asma,,fr,70.26.208.39,claude775@sympatico.ca,13191250,000000119760765,4,3,,2
249842,10-SEP-11,08-SEP-11,William,,en,70.26.51.134,ljobando@sympatico.ca,13182824,000000119730229,4,4,Be speedier when you are talking to me and doing things on the computer.,3
249843,10-SEP-11,09-SEP-11,Ines,,fr,174.92.91.248,jgseguin@sympatico.ca,13194388,000000119762335,2,3,"Premièrement, difficulté avec l'accent de la personne.  À plusieurs reprises attente car elle devait consulter son superviseur.",3
250286,10-SEP-11,27-JUN-11,Henry,,en,70.54.153.41,twospirit@sympatico.ca,12435165,000000118079613,4,4,I am encouraged and continue to stay with Bell because I am seeing an improvement with customer service.  I was being courted by other companies with all kinds of packages and at one time was seriously thinking of leaving because of the bad service but now I am seeing the efforts you are putting to putting the customer first and so I continue to be a loyal customer... keep up the good work and you will see that more people will come back to bell... its the service that makes the difference.,5
250287,10-SEP-11,09-SEP-11,Salvador,,en,64.231.220.38,rgmroz@sympatico.ca,13198592,000000119762063,1,1,"Have a knowledgeable technical staff person assist the Bell customer to resolve the problem in the least amount of time. You are wasting staff hours as well as customer hours and alienating your customer as well. I could not connect to the internet, from Sept. 05 to Sept.09, I phoned Bell Technical Service four times, each phone call taking between one and two hours, with no resolution. Finally, around noon on Sept. 09, Elmer phoned me from Bell and solved the problem with 15 min. If he had not done this, Bell would have lost a customer to a competitor. Why could'nt this have happened at the beginning, instead of each technician going round and round the block with the same tests over and over, resolving nothing? And, they would not give up and call someone who knew how to resolve the problem. They continued to exhaust and exasperate the customer.",1
250288,10-SEP-11,09-SEP-11,Wajih,,fr,174.93.240.37,lapierre.bessette@sympatico.ca,13195482,000000119776356,5,5,rien de plus ,3
250289,11-SEP-11,09-SEP-11,Melinda,,en,76.67.66.127,bodine@bell.net,13190440,000000119771995,5,5,"not a thing,talked to great people",5
250290,11-SEP-11,08-SEP-11,Tayssir,,fr,184.163.124.105,benoit-tellier@bell.net,13176484,000000119743311,4,5,,5
250291,11-SEP-11,10-SEP-11,Reuben,,en,76.64.205.164,robert.taub@sympatico.ca,13208104,000000119786041,2,3,"Could have done the job properly.
I had to call again to sort it out.",3
250292,11-SEP-11,09-SEP-11,Partha,,en,70.50.152.124,teranki@sympatico.ca,13200144,000000119764322,4,2,,4
250293,11-SEP-11,10-SEP-11,Fida,,fr,76.65.88.169,fpageau_7@sympatico.ca,13204034,000000119780260,5,5,rien,5
250294,11-SEP-11,10-SEP-11,Gunson,,fr,174.88.85.245,bou.legg@sympatico.ca,13202320,000000119788445,4,5,rien,4
250295,11-SEP-11,09-SEP-11,Nawel,,fr,67.68.115.55,deniseanctil@sympatico.ca,13191860,000000119771681,4,4,,4
250296,11-SEP-11,09-SEP-11,Mohammed,,en,206.47.78.150,j.potvin@sympatico.ca,13193902,000000119778702,5,5,"Absolutely nothing......Thank you Mohammed..... You were very polite, curteous, patient, & provided outstanding customer care!  You are an extremely well trained technician........Here's to you Mohammed............EXCELLENT!!!!!!!!",5
250297,11-SEP-11,01-SEP-11,Gregory,,en,209.226.111.111,tehumphry@sympatico.ca,13107739,000000119588398,1,1,"A lightening strike on my phone line the week of Aug.17th initiated the problem causing my modem to fail. This was replaced, but I was not able to resolve the problem until I hired a private computer repair service at $50 hour to fix it. He require only 1/2 hour and that included 'other' tests on the integrity of the connections. He does not recommend Bell and refused to talk to the off-shore so called troubleshooters. He suggested little learned skill exists there?",1
250298,11-SEP-11,08-SEP-11,Diedra,,en,174.88.82.171,kevbren.cowbrough@sympatico.ca,13182116,000000119745688,3,4,Not charge me for something I did not use,1
250299,11-SEP-11,10-SEP-11,Mauricio,,en,174.95.23.116,denlaz@sympatico.ca,13203362,000000119794929,3,3,,3
250300,11-SEP-11,10-SEP-11,Alvaro,,en,174.95.23.116,denlaz@sympatico.ca,13203364,000000119795254,4,4,,5
250301,11-SEP-11,10-SEP-11,Mario,,en,76.68.44.87,abunchanan@sympatico.ca,13201494,000000119790036,5,5,Keep this caliber of service. It was a pleasent rewarding experience.,5
250302,11-SEP-11,10-SEP-11,Joy,,en,70.31.10.147,cheulho@sympatico.ca,13202726,000000119787436,4,4,direct phone line,4
250303,11-SEP-11,21-AUG-11,Salvador,,en,67.70.153.133,teni.economos@sympatico.ca,12971643,000000119315556,2,2,"I was told that Sympatico was down in my area and until mid-day Sunday and it was actually down until late Sunday. I was disappointed my service was not back in time. While Bell doesn't have an SLA for residential service, having service down for over a day is laughable when I'm paying over $65.00 a month for it.",1
250304,11-SEP-11,25-AUG-11,Mariem,,fr,184.144.218.53,jcvanier@sympatico.ca,13016689,000000119417321,5,5,"Dans ce cas ci, rien.",5
250305,11-SEP-11,09-SEP-11,May,,en,173.32.237.49,davemed@sympatico.ca,13191710,000000119759526,3,1,"Could not reconnect Internet service after it was disconnected in error. Said it would take 3 days at which time I would be at the new address anyway. 
Could not credit my account for the days lost without service.
Could not confirm time of reconnection of service at new address.
Had all of the above issues been addresed, the experienced would have been improved.
It seems Bell has become too big a company where simple things like keeping appointments and honoring commitments don't matter. 
After so many years with Bell I am considering movin all services to Rogers (if there are any further mix ups).
",3
250306,11-SEP-11,10-SEP-11,Shobha,,en,65.95.181.27,jpettigrew@sympatico.ca,13205416,000000119794866,4,4,,5
250307,11-SEP-11,10-SEP-11,Miguel,,en,69.159.108.61,noella.johnson047@sympatico.ca,13207296,000000119794214,4,4,,4
250308,11-SEP-11,10-SEP-11,Oliver,,en,70.49.135.122,wkurschinski@sympatico.ca,13209562,000000119794440,3,4,"Because of the technician's dialect and his quick speech, I had to keep asking him to repeat what he said, which for me was embarrassing.",4
250309,11-SEP-11,10-SEP-11,Cathrine,,en,67.70.16.98,greateagle1@sympatico.ca,13204396,000000119782889,5,5,Your service eas excellent. Thank you.,5
250310,11-SEP-11,10-SEP-11,Wassim,,fr,70.55.53.43,rocote@sympatico.ca,13208142,000000119790569,5,4,"Lorsque le client est chanceux assez pour tomber sur une personne qui connait son affaire comme j'ai eue la chance, votre servie est super! Mais trop souvent, le manque d'expérience et de maturité des personnes qui travaillent chez Bell est épouvantable.  Si je pouvais être servi par la même personne lorsque je fais affaire avec Bell, je serais très content.  Donc, je pense que l'expérience et surtout la maturité est très importante dans le service à la clentèle.",5
250311,11-SEP-11,10-SEP-11,Patricia,,en,70.49.28.173,jrrob@sympatico.ca,13205424,000000119793391,5,5,nothing,5
250312,11-SEP-11,08-SEP-11,Carlos,,en,70.49.83.88,robert.sutherland017@sympatico.ca,13186232,000000119754522,2,1,Not increasing my bill and not sending me a new modem of which i was not expecting. Installing it caused nothing but problems for my systems that are as of now still not resolved. everything was working fine until this modem arrived,2
250313,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,184.148.218.170,lismartel@sympatico.ca,13206004,000000119789698,5,5,"rien tout a été parfait merci beaucoup 
",5
248874,11-SEP-11,31-AUG-11,Asiya,,en,65.93.90.186,carolacampbell@sympatico.ca,13072597,000000119562433,2,2,"On 29Aug2011, Gayatri helped me to reestablish my Profile in Outlook. She told me that she could not retrieve all my Folders nor could I get back my Address Book/Contacts List. I later   googled a solution (File, Open,Outlook Data File)& I got back all my Folders, including my Contacts List containing all my address book email info But then I had 2 sets of Personal Folders. My Contacts list was in my original set of Folders. The 2nd set of Folders that Gayatri had created did show a Contacts folder but there was nothing in that folder. So I couldn't access any email addresses when sending emails.  I phoned again on 31Aug and spoke to Asiya #390146. She fixed my problem with the 'double personal folders'. I think she got rid of the 'new' folders and 'activated' my 'old' folders, including my Contacts folder with all my email addresses in it.  But,I now find that when I prepare to send an email and choose the 'Select Names' box, that the Contacts list that appears on the screen is empty. But if I click on the box in the upper right corner of the Select Names box, the drop down menu shows another 'Contacts' ref and if I open that, then I see all my email addresses and I can select an email address from the list. I have been taking the extra step of choosing the '2nd' Contacts list for 10 days now-but I would like to have that repaired.  I have a new Samsung Tablet and I very recently realized that I am not getting any emails coming through on it.  I wonder if it's because my Contacts list which contains all my email addresses is no longer a 'first choice' for linking or forwarding any email to my Samsung Tab. I will follow up with a phone call tomorrow. Thanks, Carol 519 659 3975  11Sep2011   ",5
248875,11-SEP-11,10-SEP-11,Ron,,en,76.67.127.10,radams@sympatico.ca,13207840,000000119791070,5,3,"Ron was helpful and respectful and did his job well. But the Bell corporation shout Treat loyal custumers better. Bell spends a lot of time and money to attract new customers, forgetting that you can lose and established customer in the blink of an eye. I was in an internet pkg which cost more and offered less that the packages you are now offering. I was told I was grandfathered into this pkg...REALLY, YOU HAVE GOT TO BE KIDDING. I have never heard of being grandfathered into a lower quality situation. this past winter I received a bill that said I had used 90 mb of internet. I bearly use 5. Obviously someone had hacked into my system. Bell's solution was that I buy a bigger pkg so that I wouldn't be charged for the person stealing from me....REALLY THAT'S THE SOLUTION....THANKS FOR THE HELP. PLEASE TREAT YOUR CUSTOMERS WITH RESPECT. I have no complaints with the custumer service reps. They were fine and helpful and doing their job. It's Bell's attitude and policies that delivers poor customer service.",
248876,11-SEP-11,09-SEP-11,Kaouther,,fr,174.92.244.9,michel_belanger@sympatico.ca,13196800,000000119764554,1,1,"un conseiller dans ma ville,ma province et au Canada...",1
248877,12-SEP-11,10-SEP-11,Raj,,en,70.50.23.57,janis.walker@sympatico.ca,13204920,000000119794027,2,3,"speak english...although very polite.i live in brampton, on and still had trouble. computer crashed right after.  now it freezes and is slow. he did his duty trying tell me things would be very, very fast if i gave you more money. what good if i can't get boot up or steady signal. more money means go rogers....try primus.  ",2
248878,12-SEP-11,09-SEP-11,Ruth,,en,174.93.9.247,john.bauman@sympatico.ca,13194646,000000119769654,4,4,service better than previous day,4
248879,12-SEP-11,11-SEP-11,V.v.,,en,65.95.92.116,maxwellnorm@sympatico.ca,13214596,000000119797251,5,5,"nothing, Very friendly and helpful! We are really into customer service. ",5
248880,12-SEP-11,12-SEP-11,Wynbert,,en,70.52.65.107,k___papas_5@sympatico.ca,13213604,000000119807998,5,4,"when 1 of your representatives gives you a guaranteed price over the phone, and you get a your bill and it,s not what he quoted you, you guys should honor the price of what he told you.not get the excuse from customer service that he made a mistake.",3
248881,12-SEP-11,08-SEP-11,Terence,,fr,70.50.45.108,rbedard1@sympatico.ca,13185902,000000119740499,5,5,,5
248882,12-SEP-11,11-SEP-11,Nandhini,,en,184.144.131.236,rhubbard@sympatico.ca,13215988,000000119796549,5,5,"It took time and energy and still was handled well and with good humour. The interaction inspired confidence that the person knew what they were talking about and were interested in helping - very little ""pre-packaged"" talk. I would efinitely recommend Bell if the people on the other end of the phone were always like this person - which they are not.",4
248883,13-SEP-11,12-SEP-11,Ginette,,fr,184.146.246.231,cgagne05@sympatico.ca,13220318,000000119830040,4,3,,3
248884,13-SEP-11,07-SEP-11,Faqria,,en,70.54.88.121,mayboom@sympatico.ca,13169648,000000119705726,5,3,"according to the next customer care rep (ccr) I spoke with, the info pertaining to the call in question was not provided.  Maybe the method of communicating an issue to the next ccr should be improved.",4
248885,13-SEP-11,10-SEP-11,Mary Ann,,en,70.27.61.55,sedgwick@sympatico.ca,13208516,000000119787729,2,1,"I have spent more than 8 hours with Mohammed (277480) and the next day Priya (537452). priya promised to call back today between 10 am and noon.  She has not called.  The problems were caused by Bell security.  They upgraded but did not take into account users of MSN.  Please get someone to call and fix my computer. Thank you.
Customer Sedgwick / Longo 519-657-2852.   I am running out of time.",1
248886,13-SEP-11,12-SEP-11,Susy,,en,184.144.33.204,dianeabrams@bell.net,13221588,000000119819957,5,5,,5
248887,13-SEP-11,12-SEP-11,Claudia,,en,70.24.78.170,monray@sympatico.ca,13228062,000000119834211,1,1,,1
248888,13-SEP-11,12-SEP-11,Eddy,,en,70.24.78.170,monray@sympatico.ca,13228064,000000119816948,1,1,,1
248889,13-SEP-11,01-SEP-11,Silvia,,en,70.24.7.242,labs4u@sympatico.ca,13100281,000000119588265,3,1,,
248890,13-SEP-11,13-SEP-11,,,en,198.96.180.245,,,,3,3,"I appreciate the co-operation I received from your service rep, I didn't have to repeat myself .
I regret that I was charged the $60 in the first place .  Internet usage charge is not  part of my agreement and seems  abritrary considering that no usage details were provided. As well it is an exorbitant amount . If I am charged again for any overages I would definitely consider swicthing providers. 

",3
248891,13-SEP-11,12-SEP-11,Janet,,en,67.68.65.89,yossifr@bell.net,13233058,000000119812080,4,,"before i spoke to Janet, i spoke with other representative , i dont know his name , but i think you can find it on my file, he wasnt able give me the answers, what i was looking for, and i felt like there is no one to speak with.
",
248892,13-SEP-11,08-SEP-11,Visakan,,en,174.91.49.118,norarwilson@sympatico.ca,13184948,000000119735938,2,3,HIRE STAFF WHO SPEAK FLUENT ENGLISH AND HAVE BEEN WELL TRAINED IN HOW TO SOLVE COMPUTER PROBLEMS WHEN CLIENT IS ON DIALUP,2
249383,12-SEP-11,10-SEP-11,Srinivas,,en,70.31.9.157,cynthialalla@bell.net,13203038,000000119780406,5,5,"Every thing right now is OK.No complaints,however if at any time I run into problems with your service,I would contact Bell. If I am not satisfied,I may look for better services with another Co.I have had a few problems with some of your agents,I never complained and rated them to the highest.One agent even hung up on me.Here is an example of that very rude agent.I wanted him to set up my past bills, so that I can refer to it at any time I have the need to.He questioned me as to why I would want to look at my past bills.My reply to him was [because of my personal reason].He did not stop there.He continued to ask me the same question as to why,which at that point I told him he getting into my personal business. He persisted with the same question-a third time. By that time I had had enough of his attitude and said to him ""you are crossing the line here and I could say to you it is none of your business"". i also advised him that I have all of my services with Bell, I pay my bills and I expect him to help me.His arrogance was just too much at this point. He then said to me ""I am done with you and hung up o me. I then called back and spoke with another Agent who was kind,understading and a gentleman.By this point I had only his first name.TheAgent gave me all the info on him[last name and I.D] Yet I never complained to bell. I decided then before I speak with an Agent about my reason for calling,I now make sure I get the name and I.D in case I have to make any complaints. I do have all the info on him. I would appreciate it if you would contact me via e-mail so we can sort this out.The other agent who helped me did agree that that is not how you treat your customers.Hope to hear from you soon.I had minor problems with other agents, which was nothing compared to this""arrogant agent"",because I am not one to complain over silly things. This guy was way over arrogant and should take a course as to how to treat customers. I believe he is in the wrong profession.I do hope to hear vfrom someone on this matter,since I have to fill out surveys. 
Sincerely yours,
Cynthia Lalla",4
249384,12-SEP-11,11-SEP-11,Mohamed,,fr,174.94.116.22,jeremid@bell.net,13213204,000000119801432,4,2,"depuis que j'ai votre service, mon ordi prend de 10 à 15 min. pour ouvrir et aussi pour fermer. Samedi matin tout était parfait et dès que le branchement s'est fait l'ordi a ralenti. Nous avons passé la fine de semaine au téléphone, pour la télé, pour ltéléphone et pour internet. Les techs de samedi semblaient pressés, heureusement le jeune qui est venu hier était compétanr. Pour le moment , je ne suis pas enchantée du tout",
249385,12-SEP-11,11-SEP-11,Orlando,,en,76.64.151.92,mel.calder@sympatico.ca,13214708,000000119802413,4,3,,4
249386,12-SEP-11,11-SEP-11,V.v.,,en,184.145.53.148,regloisw@sympatico.ca,13215922,000000119799702,4,3,"Nothing, he couldn't fix it as it was'nt Bell's problem.  He helped some as it is now working...ugh computers!!",5
249387,12-SEP-11,11-SEP-11,Jose,,en,70.29.131.23,jbmcg@sympatico.ca,13213068,000000119802550,4,1,"His attitude and efficiency seemed appropriate, but I had to call back again with the same issue.  Did he not ""save"" his action? It was solved the second time",4
249388,12-SEP-11,11-SEP-11,Sofien,,fr,184.148.252.169,g_gervais@sympatico.ca,13212314,000000119805157,5,4,,5
249389,12-SEP-11,11-SEP-11,Srinivasan,,en,184.147.38.145,susan.barron026@sympatico.ca,13216894,000000119797175,3,1,"It was not the rep's fault.   The lines were down for sympatico.  He gave me a new password, and now I am left with it.  I preferred my old password - how will I ever remember this one???",2
249390,12-SEP-11,06-SEP-11,Mohammed,,en,50.101.229.111,camphan@sympatico.ca,13146282,000000119699077,4,4,"Nothing, service was professional as always",5
249391,12-SEP-11,11-SEP-11,Dilli,,en,174.88.27.176,robert295@sympatico.ca,13216084,000000119803582,5,5,Not a thing,5
249392,12-SEP-11,11-SEP-11,Yathreb,,fr,69.157.174.163,desjardainsr@sympatico.ca,13211660,000000119797939,4,5,,5
249393,12-SEP-11,10-SEP-11,Rym,,fr,69.159.159.143,amdel@bell.net,13201706,000000119783907,5,4,,5
249394,12-SEP-11,06-SEP-11,Aymen,,fr,67.71.168.254,aboudreault111@sympatico.ca,13144344,000000119697317,4,4,moins de temps d'attente et seigneur changé vos prix surtout pour internet puisque vu la compétition je vais devoir changer de compagnie bientôt,5
249395,12-SEP-11,24-AUG-11,Doucoure,,en,70.82.96.7,r.marie@sympatico.ca,13008601,000000119389969,3,1,"to actually provide me with what was confirmed. I received a message at home from Bell ""Confirming my new telephone plan which includes the 5 following services; voice mail,call waiting, call display, 3 way call & call forwrding. With this,my current bill reflects the Exact same amount I have been paying for far too long.
****The actual conversation with your representative on the phone was to REDUCE my bill as follows: I was confirmed that I would have exactly what I wanted which is the following 3 services:CALL WAITING, CALL DISPLAY, VOICE MAIL, This was also supposed to bring Down my monthly payments. DID NOT HAPPEN *** Now I wonder if my Internet bill reflects the new agreement which was confirmed for me at the same time as well.",1
249396,12-SEP-11,11-SEP-11,Ashwini,,en,70.54.68.240,kinghorn@sympatico.ca,13213734,000000119807695,1,1,have called many times to resolve this issue over 4 months and still cant get it fixed Considering changing internet companies,2
249397,12-SEP-11,11-SEP-11,Anne-Marie,,fr,70.24.237.245,livon3@sympatico.ca,13214088,000000119798051,5,4,,5
249398,12-SEP-11,11-SEP-11,Mohammed shafeeq,,en,76.64.118.168,jarley@sympatico.ca,13213044,000000119805304,5,5,perfect,5
249399,12-SEP-11,12-SEP-11,,,fr,65.94.244.158,,,,5,4,veillez m'envoyer un couriel si vous constater que j ai deja dépassé les limites ca m'aidera beaucoup.merci,3
249400,10-SEP-11,09-SEP-11,Sayeeduddin,,en,74.15.95.128,bmcdonald35@bell.net,13190398,000000119778055,4,4,,5
249401,10-SEP-11,08-SEP-11,Mustapha,,fr,67.70.24.224,dmenager@sympatico.ca,13178490,000000119751979,5,5,c'était parfait,5
249402,10-SEP-11,07-SEP-11,Jack,,en,174.94.10.188,wm000@sympatico.ca,13174760,000000119713611,1,1,"Connect me to Canadian support so that we can understand each other. As far as I could understand, the tech supporter was unable to solve my problem except by trying me persuade me to upgrade. ",1
249403,10-SEP-11,09-SEP-11,Vijay,,en,64.231.185.188,mmunhall@sympatico.ca,13197012,000000119765486,4,3,To understand the respondant,4
249404,10-SEP-11,09-SEP-11,Abir,,fr,184.145.149.172,mg.auger@sympatico.ca,13196718,000000119756862,5,5,Rien. Ce fut rapidement et parfaitement réglé en très peu de temps.,5
249405,10-SEP-11,08-SEP-11,Gerardo,,en,70.29.5.228,john173@sympatico.ca,13181494,000000119731593,4,4,,4
249406,10-SEP-11,09-SEP-11,Baltharaj,,en,174.2.1.230,rpamenter@sympatico.ca,13198954,000000119773531,5,5,,5
249844,10-SEP-11,09-SEP-11,Sonia,,en,69.159.70.81,doravanroon@bell.net,13192138,000000119771022,4,2,Lost contact.Technician could have called me back.,5
249845,10-SEP-11,09-SEP-11,Imen,,fr,70.52.41.104,h.bournival@sympatico.ca,13193398,000000119759806,4,5,,5
249846,10-SEP-11,09-SEP-11,Srinivasan,,en,70.27.112.205,eva.mccormack@sympatico.ca,13192588,000000119761200,5,5,,5
249847,10-SEP-11,09-SEP-11,Robert,,en,76.69.68.128,vintran@bell.net,13200696,000000119776288,3,3,"Appointment was schedule in the afternoon, Bell technician show up at 6:40pm, this late show up will interference our Dinnertime.",3
249848,10-SEP-11,09-SEP-11,Rolando,,en,76.67.115.202,al.driver@sympatico.ca,13189434,000000119761192,4,4,answer call quicker,4
249849,10-SEP-11,09-SEP-11,Anis,,fr,76.64.114.191,yvanturner@bell.net,13201092,000000119767049,5,5,,4
249850,10-SEP-11,09-SEP-11,Preethi,,en,174.95.31.44,gilles.desjardins3@sympatico.ca,13193118,000000119766794,3,4,"I had the impression that I was talking to a person sitting in India. The line was noisy, the person was soft spoken and I had difficulty in hearing her. I told her I was hard of hearing and I still had difficulty in hearing her even after she made(unknown)adjustments.

She was polite and competent

However it took me over 5 minutes to reach the tech due to your assinine menu system.",4
249851,10-SEP-11,05-SEP-11,Valerie,,fr,76.68.169.199,rdcy.sa@sympatico.ca,13141474,000000119662102,5,5,un peu plus rapidement,5
249852,10-SEP-11,09-SEP-11,Besma,,fr,67.68.183.184,susanemarcoux@sympatico.ca,13199946,000000119765747,5,5,,
249853,10-SEP-11,04-SEP-11,Shinoj,,en,70.53.108.94,gblonghurst@sympatico.ca,13128021,000000119654515,4,4,,4
249854,10-SEP-11,09-SEP-11,Vijay,,en,69.156.96.65,eaearle@sympatico.ca,13192331,000000119762462,5,5,Nothing,5
249855,10-SEP-11,09-SEP-11,Rim,,fr,69.157.149.191,mcaag@sympatico.ca,13196568,000000119756979,3,2,"En fait c`était le 2e appel de la journée,le préposéee ma donné des informations plus ou moins exact et n'a pas pu vraiment m'aider.J.étais pas tellement satisfait des informations que l'ont ma donnés.",3
249856,10-SEP-11,09-SEP-11,Frank,,en,76.69.43.223,rlreid@sympatico.ca,13198714,000000119760191,4,3,,5
249857,10-SEP-11,09-SEP-11,Kamil,,en,67.71.92.43,goodings@sympatico.ca,13193230,000000119776665,5,5,,5
249858,10-SEP-11,08-SEP-11,Omar,,fr,174.92.232.50,lamoureuxrobert@sympatico.ca,13182432,000000119741736,5,4, ,5
249859,10-SEP-11,09-SEP-11,Jamie,,en,74.15.57.94,lynn.hoey@sympatico.ca,13196044,000000119769972,5,5,no suggestions,5
249860,10-SEP-11,09-SEP-11,Melissa,,en,50.100.131.20,hrdiab@sympatico.ca,13193706,000000119776425,5,5,Keep up the good work,5
249861,10-SEP-11,09-SEP-11,Andrew,,en,174.89.139.18,hugh.rowlinson@sympatico.ca,13193724,000000119759789,4,3,Not interrupted my service in the first place!,3
249862,10-SEP-11,09-SEP-11,Troy,,fr,70.29.136.198,frederic.galantai@sympatico.ca,13192834,000000119759605,2,2,Respecter les ententes que vous prenez avec vos clients.,2
249863,10-SEP-11,07-SEP-11,David,,en,216.209.117.160,raygorley@bell.net,13171810,000000119708207,3,2,"How is it that for the length of time I have been with bell dial up and getting 50.4kbps and now all of a sudden I can only get into the low 30's. When I signed on I was was told there was a promotion at $19.95/mth but I do not remember that I was told there was a time limit? Suddenly I'm up to 30.00/mth
A couple of month's later my speed is cut down.And how is it that we can get high speed through Rogers(Hub)for the same price???",2
249864,10-SEP-11,09-SEP-11,Lotfi,,fr,76.71.179.183,ericbelanger3@sympatico.ca,13192524,000000119766219,4,3,credite mes frais de services supplementaire,3
249865,10-SEP-11,09-SEP-11,Mudilyar,,en,184.147.39.154,rgparker@sympatico.ca,13198594,000000119768520,4,4,"I called because my DSL connection was suddenly unavailable.  Tech support determined that the problem was probably a local outage, but were unable to determine this with confidence. I am fully satisfied with the support provided, but I think that Bell should have been more proactive in advising its clients, or at least its tech support team, about the outage.  Of course I am quite dissatisfied about not receiving the service that I am paying for for a period of 6 hours.  For this latter reason I will mark down my response to the following ""recommend Bell"" question.",2
249866,10-SEP-11,09-SEP-11,Steph,,en,74.14.98.120,kenjackson@sympatico.ca,13195200,000000119758741,4,4,"Before I talked to Steph, I talked to another Bell rep who could not resolve the problem.  I'm lucky that when I called back the second time I got Steph, who could resolve the problem.
",4
249867,10-SEP-11,08-SEP-11,Rosa-Maria,,fr,65.94.80.133,claudine.thuot@sympatico.ca,13177556,000000119753114,1,1,premièrement personne qui répond au téléphone sont très bête comme si on les dérangaient et côté répondre a mes questions ils sont vraiment nulle...,2
249868,10-SEP-11,09-SEP-11,Melvin,,en,184.147.42.94,moiramiller@bell.net,13197042,000000119778621,4,3,hard to understand his accent,3
249869,10-SEP-11,09-SEP-11,Naveenkumar,,en,70.52.229.240,ronagail@sympatico.ca,13198860,000000119778627,4,4,,4
249870,10-SEP-11,09-SEP-11,Shobha,,en,70.52.229.240,ronagail@sympatico.ca,13198858,000000119778745,4,4,,4
249871,10-SEP-11,09-SEP-11,Ashok,,en,65.95.127.11,daniel.pinto061@sympatico.ca,13191620,000000119756302,1,2,Offer a monetary compensation for customers when they can't have the service they pay for to be available 24/7 or when they find out they don't have it available when they need it the most.,1
249872,10-SEP-11,08-SEP-11,Imran,,en,70.50.57.245,jesoans@sympatico.ca,13181120,000000119741182,,1,"Why Am I having chronic problem with my computer. I have upgraded my service to Fibe6, with a assurit/gaurantee that this includes Security servcie, but thatdoes not work.  I only spoke to Imran, but nothing was prossessed as I was in a hurry.  So how could I comolete this survey.  Never-the-less please keep to your promise rather than raising the rental charges. Thank you ",2
249873,10-SEP-11,06-SEP-11,Sudhakar,,en,64.231.225.48,loaitken@sympatico.ca,13153114,000000119686456,4,4,,4
249874,10-SEP-11,09-SEP-11,Sajid,,en,65.92.200.133,mazbdt@bell.net,13196540,000000119770657,4,4,,4
249875,10-SEP-11,09-SEP-11,Tony,,en,76.65.12.127,eastwooddm@sympatico.ca,13192334,000000119773490,,,I never talked with anyone as I never called in.,
249876,10-SEP-11,09-SEP-11,Julio,,en,174.95.24.154,samarx@sympatico.ca,13199130,000000119759295,5,4,N/A,5
249877,10-SEP-11,09-SEP-11,Ramy,,fr,76.68.149.65,afthibodeau@sympatico.ca,13189374,000000119777625,5,4,tout a été fait a ma satisfaction Merci,4
249878,10-SEP-11,06-SEP-11,Julio,,en,64.229.69.89,tpinto@sympatico.ca,13159196,000000119691363,5,5,,4
249879,10-SEP-11,05-SEP-11,Geetha,,en,24.138.176.95,ibunyak@bell.net,13137332,000000119662893,3,2,"My Internet was cancelled by somebody at Bell without my consent.When I tried to get it back I sat on the phone for what seemed like forever just to find out it would be over a week before I'd get it back.I feel that I should be entitled to a ""credit""on my next bill from Bell since this situation came through no fault of my own.
I am now having to use a friend's computer in order to send you this message.",2
250314,10-SEP-11,09-SEP-11,Mohammed,,en,74.15.79.24,chezdietrich@sympatico.ca,13191096,000000119756006,2,1,"The representatives voice was barely audible.  Solve my problem at first contact.  The rep simple said that he was sending the details of my problem to the ""line department"" and someone would call me.  Which has yet to happen.",1
250315,10-SEP-11,09-SEP-11,Imen,,fr,74.12.220.57,jacques.lalibertee@sympatico.ca,13193970,000000119759382,3,1,besoin techinicien bris ordinateur,4
250316,10-SEP-11,08-SEP-11,Matthew,,en,74.15.252.88,johnnicol@sympatico.ca,13181520,000000119749181,1,1,Fix my Wimax,1
250317,10-SEP-11,09-SEP-11,Partha,,en,67.70.196.64,bmadeley@sympatico.ca,13190386,000000119763282,5,5,nothing,5
250318,10-SEP-11,08-SEP-11,Med Nabil,,fr,76.70.61.106,claudette.coghlan@sympatico.ca,13177540,000000119740614,5,5,,5
250319,10-SEP-11,09-SEP-11,Ridha,,fr,67.68.202.154,rayzrx@sympatico.ca,13198428,000000119775137,5,5,,5
250320,10-SEP-11,09-SEP-11,Janice,,en,70.31.101.62,fred.deree@sympatico.ca,13192820,000000119759610,4,5,Just do what I asked and not try to sell me on other services.,4
250321,10-SEP-11,09-SEP-11,Oscar,,en,174.94.79.118,jimmydi@sympatico.ca,13194436,000000119779275,5,5,,5
250322,10-SEP-11,09-SEP-11,Matthew,,en,74.15.242.102,mcfed@sympatico.ca,13196586,000000119772384,,,gave emily all info then had to give it to advisor all over again. bell not giving long time customers new lower rates unless you fight for it took over 3 hours to move phone and internet good thing i dont use bell tv never talked with matthew,2
250323,10-SEP-11,09-SEP-11,Rebecca,,en,70.24.115.149,john1958@bell.net,13194666,000000119776329,5,5,,5
250324,10-SEP-11,09-SEP-11,Sushil,,en,184.147.207.226,gerardgallagher@sympatico.ca,13193068,000000119777972,5,5,,2
250325,10-SEP-11,07-SEP-11,Mauricio,,en,65.95.130.153,arlntom@sympatico.ca,13161404,000000119721065,5,1,The phone got cut off. I called back and everything was looked after and everything was resolved.,5
250326,10-SEP-11,09-SEP-11,Jaime,,en,69.156.152.85,patti2_529@sympatico.ca,13197834,000000119761083,5,4,I wish that I had been given the option many months ago to upgrade the number of gigabytes for the internet and pay $10.00 per month extra instead of incurring charges of $60.00 for over usage.  I am trusting that there will be no more $60.00 charges and that the plan I am now on will work!!!,3
250327,10-SEP-11,09-SEP-11,Walid,,fr,69.157.149.191,mcaag@sympatico.ca,13196570,000000119757794,1,1,"C'était mon premier appel de la journéee pour savoir pourquoi je ne  pouvais me connecter a internet.La personne avec qui j'ai parlée m'a transmis des informations plutôt anbigu comme si elle voulait vite se debarraser de moi en me disant qu`il y avait un problème dans mon secteur, soyez patient et cela devrait être régler dans 48heures. En voulant dire je ne sais pas trop c'est quoi le problème mais cela va finir par ce régler un jour.J`étais très déçu de la compétence de la personne avec qui j'ai parlée.Cependant mon appel en début de soirée etait totalement différent et la personne à résolue le problème. Merci",2
250328,10-SEP-11,09-SEP-11,Juan,,en,74.14.107.192,svilim@sympatico.ca,13199978,000000119774464,5,5,,5
250329,10-SEP-11,09-SEP-11,Manonmani,,en,184.147.116.237,drints@sympatico.ca,13192226,000000119762511,5,4,,5
250330,10-SEP-11,09-SEP-11,Gregorio,,en,76.65.17.147,carole.elliott40@sympatico.ca,13190820,000000119759875,5,4,,5
250331,10-SEP-11,07-SEP-11,Catherine,,en,174.89.176.135,gematt@bell.net,13165328,000000119702804,3,3,"My experience with my bill the other day was of complete shock. My call in August was to bring my bill down, but when I received my bill the other day it was over double of what the rep. told me, and it was only when I called that you had this terrific deal for me, and it would save me over $20 a month.  My bill was $88. and this month it was$165. You can imagine how shocked I was.  When I made my call your reps. tried to make a excuse of why it was the way it was.  It and still doesn't make sense their explanation, and the way my bill looked. If my bill cannot be resolved down to $24.87for phone and long distance, and Internet $31.95 plus tax ,for 1 year that I was quoted on August 12/11,and it would be increased $5 after one year. I will have to make a serious judgement, on our  relationship. Eliz",3
250332,10-SEP-11,09-SEP-11,Karishma,,en,76.69.236.150,dorerichard@sympatico.ca,13192146,000000119756258,,,I asked to speak to someone from Quebec.,3
250333,10-SEP-11,09-SEP-11,Addu,,en,70.27.232.190,trent.mayers@sympatico.ca,13200430,000000119779691,5,5,"Do not immediately assume it is a problem with a 3rd part device.  The real problem was, as stated when I called, the connection to the internet via the Bell modem.",4
250334,10-SEP-11,09-SEP-11,Max,,en,70.51.59.62,mikeporte@sympatico.ca,13196890,000000119775546,5,5,I can't think of anything that could have  been done differently.,5
250335,10-SEP-11,26-AUG-11,Mariem,,fr,76.65.65.79,lacavale@bell.net,13028131,000000119446732,5,5,,5
250336,10-SEP-11,06-SEP-11,Simon,,en,74.15.57.201,marlene.pinkerton@sympatico.ca,13153896,000000119693110,5,,,5
250337,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,65.93.154.62,lavoie.michel@sympatico.ca,13205854,000000119791179,5,4,,5
250338,11-SEP-11,10-SEP-11,Moses,,en,65.92.65.210,graceyc@sympatico.ca,13204384,000000119790058,4,4,I was very satisfied with the assistance supplied ny Moses from India. I understood him well and this is not always the case when speaking to someone with a pronounnced foreign accent. ,4
250339,13-SEP-11,12-SEP-11,Niyaz,,en,70.29.7.7,geoff.hoy@sympatico.ca,13222962,000000119823023,4,5,,5
250340,13-SEP-11,12-SEP-11,Alex,,en,70.31.5.102,angela.mason@sympatico.ca,13218726,000000119816839,5,4,"none at this time, Alex resolved all my issues in a profesional and compitant manner",4
250341,13-SEP-11,12-SEP-11,Kevin,,en,216.26.215.199,taisto.itkonen@sympatico.ca,13231752,000000119823089,5,5,,5
250342,13-SEP-11,07-SEP-11,Mounira,,fr,70.49.61.137,jocedaigneault@sympatico.ca,13167214,000000119719738,4,4,,5
250343,13-SEP-11,12-SEP-11,Kristel,,en,70.51.89.181,fred_heslinga@sympatico.ca,13222678,000000119814737,4,4,,4
250344,13-SEP-11,08-SEP-11,Janice,,en,70.51.220.197,victor.lesnicki@sympatico.ca,13188306,000000119735819,4,5,I don't understand why I was offered a half price package for 1 year After I complained about the 1-time charge for the modem. If I am a loyal customer- then I should have been offered this promotion initially.,4
250345,13-SEP-11,03-SEP-11,Kamel,,fr,69.157.172.211,forest.ric@sympatico.ca,13119509,000000119631738,3,4,Difficulter a comprendre le langage de vos représentants,3
250346,13-SEP-11,10-SEP-11,Mohammed shafeeq,,en,70.27.61.55,sedgwick@sympatico.ca,13208514,000000119787689,2,1,My computer isnstill not working.  Some one is to call me today.  Spent over 9 hours on the phone.  Have to give up control of my computer. Problem caused by bell security upgrade which did not support users of MSN.  I only use MSN because that is what Bell advised me to use in the past.  Very very angry that bell let this happen.,2
250347,13-SEP-11,12-SEP-11,Nabil,,fr,174.92.247.236,lemaygl@sympatico.ca,13226038,000000119822877,5,5,Excellent service du technicien!,5
248893,13-SEP-11,12-SEP-11,Srinivas,,en,70.26.221.136,stenholm@sympatico.ca,13231400,000000119813045,3,1,Basic problem as use of program was not resolved,3
248894,13-SEP-11,11-SEP-11,Mary ruksana,,en,184.144.27.198,gbendera@bell.net,13212372,000000119796949,4,5,,4
248895,13-SEP-11,12-SEP-11,William,,en,65.93.47.37,nancymonahan@sympatico.ca,13228334,000000119809962,,1,"I never called you but have had lots of problems with your connections,since early june. have called problem seems to always there.would like you to check your connections.n.monahan",1
248896,13-SEP-11,12-SEP-11,Haythem,,fr,184.144.182.165,bb.leg@sympatico.ca,13219240,000000119829848,5,5,,5
248897,13-SEP-11,12-SEP-11,Vijay,,en,174.91.80.92,jrconcepts76@sympatico.ca,13225060,000000119815433,5,5,,4
248898,13-SEP-11,06-SEP-11,Abid,,en,50.101.231.200,patton_696@sympatico.ca,13155894,000000119685003,1,1,You should show up when you tell a customer between 12-6 the customer should not have to call at 6:30 to find his appointment has been changed to two days later and you still dont show,1
248899,13-SEP-11,12-SEP-11,Karingula,,en,70.51.65.108,limint@bell.net,13226164,000000119816971,4,4,"THIS PROBLEM REPEATED 
EVERY NOW AND THEN , THE EMAIL RECEIVE OLD E MAIL WHICH REACH ME BEFORE ( MAY BE 1000 OLD E MAIL ) REACH ME
NEED TO STOP THIS PROBLEM",4
248900,13-SEP-11,10-SEP-11,Chrystelle,,en,70.52.185.110,walterma@sympatico.ca,13209480,000000119785784,4,4,The problem was the printer.  I was referred to the Brother technician.  So it worked out O.K.,5
248901,13-SEP-11,06-SEP-11,Reuben,,en,76.68.44.190,david.service074@sympatico.ca,13147578,000000119688244,1,1,sending out the wrong equipment is definitely on the customer service error list,1
248902,13-SEP-11,06-SEP-11,Adam,,en,65.92.146.186,bplummer1@sympatico.ca,13145966,000000119679134,5,4,,5
248903,13-SEP-11,12-SEP-11,Med nejib,,fr,69.159.244.145,christine.turcotte@sympatico.ca,13220546,000000119834367,1,1,J'avais demandé un mot de passe précis et il m'a mis n'importe quoi,1
248904,13-SEP-11,12-SEP-11,Med Anis,,fr,70.53.189.254,gcorbeil@sympatico.ca,13222902,000000119815534,5,5,,5
248905,13-SEP-11,12-SEP-11,Jose,,en,174.91.139.80,bobpozzobon@sympatico.ca,13219634,000000119815425,5,5,It seems my phone line continues to experience some kind of noise or traffic that causes me to phone in on a monthly basis to has your techs clean it up.  Is there a more permanent resolution?,4
248906,13-SEP-11,12-SEP-11,Meher,,fr,99.239.217.210,ylevert7@sympatico.ca,13233042,000000119812016,5,5,"Intégrer davantage les trois forces... 
comme dans l'armée!
J'aurais voulu mettre tous dans la boite fournie par bell expressvu, mais votre machine devait partir dans une autre boite.",5
248907,13-SEP-11,12-SEP-11,Med Hedi,,fr,76.66.180.125,martin.jean3@sympatico.ca,13227250,000000119834757,5,5,Rien,5
248908,13-SEP-11,12-SEP-11,Gabin,,fr,206.47.172.138,jacqueline.boulianne@sympatico.ca,13224036,000000119811957,4,4,,4
248909,13-SEP-11,12-SEP-11,Sana,,fr,67.68.205.104,michelrose1953@bell.net,13227730,000000119808788,5,5,rien,4
248910,13-SEP-11,12-SEP-11,Hema,,en,70.26.133.115,r.dash@bell.net,13229498,000000119817199,5,5,,3
248911,13-SEP-11,12-SEP-11,Madhu,,en,76.68.47.154,b-bpattenden@sympatico.ca,13219084,000000119822638,5,5,update the instruction booklet for installation of modem--such as turn on computer for ethernet light to function,4
248912,13-SEP-11,12-SEP-11,Soumaya,,fr,70.29.236.240,gnpayer@sympatico.ca,13223222,000000119818949,4,5,elle a été tres gentille et au moin elle comprenait bien et parlait une lanque que l'on comprend merci,4
248913,13-SEP-11,12-SEP-11,Houssem,,fr,69.159.137.25,olafcop@sympatico.ca,13228720,000000119833947,4,4,,4
248914,13-SEP-11,06-SEP-11,Carmen,,en,174.93.8.10,TomTPone@sympatico.ca,13144202,000000119676432,5,5,This is the first positive experience I have had with Bell in a long time,4
248915,13-SEP-11,08-SEP-11,Samia,,fr,70.50.166.10,clodveille@sympatico.ca,13177590,000000119742879,1,4,eesayer de comprendre les besoins du client avant d'offrir de nouveaux service.chaque fois que je communique avec bell c.est l'enfer.Pas capable de se faire comprendre en francais.,1
248916,13-SEP-11,13-SEP-11,Amine,,fr,70.30.185.149,jacquespi@bell.net,13224058,000000119836069,4,4,moins de boite vocale,4
248917,13-SEP-11,12-SEP-11,Philo,,en,74.12.47.228,hnjford@bell.net,13223686,000000119827064,5,5,At last a solution to my problem! Philo transferred to Outlook Express which solved my problem. I wished it could have been changed within Windows Explorer we are old and hate changes but we will learn !  Thank you Philo!,5
248918,13-SEP-11,31-AUG-11,Aquiles,,en,216.209.199.29,trlsnd13@bell.net,13069009,000000119546209,2,3,The major problem was no one seemed to know what they were doing. It took seven calls and three days to hook up my service. With two call backs from the last representative. He was the only one that took innitative to fix the problem.,2
248919,12-SEP-11,22-AUG-11,Houcem,,fr,67.68.108.226,rene.ouellet.mathieu@sympatico.ca,12983887,000000119339956,4,5,on a répondu a mes question ,5
248920,13-SEP-11,12-SEP-11,Lisa,,en,74.14.56.102,murrayandtracifrey@sympatico.ca,13228214,000000119819898,4,1,from switching from Bell sympatico to the bell hub.....would be nice to be able to keep e-mail address the same...that is why I wanted to stay with bell as we have not had any problems. Also when customer service is transfering call it would be nice after 30 mins if they would not disconnect you so you have to start all over again as many people do not have 79 mins to spend on phone. thanks,3
248921,13-SEP-11,12-SEP-11,Asma,,fr,65.93.127.223,pierrette112@sympatico.ca,13229280,000000119829150,1,1,Me donner la bonne information.,2
248922,13-SEP-11,12-SEP-11,Cyra,,en,76.64.149.239,pattremblay@bell.net,13228962,000000119810589,4,4,"this was a repeat call re change of address, plus a correction to Mrs rather than miss, that is probably the fourth call, as well as written request re this.",3
248923,13-SEP-11,12-SEP-11,Sarra,,fr,65.93.127.223,pierrette112@sympatico.ca,13229278,000000119829746,1,1,"J'avais besoin d'un serveur SMTP mais qui n'est pas SSL pour configurer une caméra de surveillance, on m'a répondu que ce ne faisais pas partie des services internet de bell. Je devrais payer un technicien alors que j'avais tout installé par moi-même.",1
248924,13-SEP-11,12-SEP-11,William,,en,76.64.196.44,kar2@sympatico.ca,13225286,000000119827570,5,5,,5
248925,13-SEP-11,12-SEP-11,Mohamed,,fr,70.48.78.131,colibrivert@sympatico.ca,13220736,000000119817001,5,5,"Rien de plus!
L'agent qui a répondu à mon appel est d'une patience sans borne, il est poli, 
courtois et connaît bien son travail.
On ne peut qu'être très satisfait de ses services.",5
248926,13-SEP-11,12-SEP-11,Hechmi,,fr,65.94.172.198,catherine_aubin@bell.net,13220174,000000119834058,4,5,,5
248927,13-SEP-11,12-SEP-11,Feres,,fr,12.1.219.177,b047@sympatico.ca,13219124,000000119812764,4,4,Racourcir les fonctions claviers pour parler a un representant,4
249407,10-SEP-11,31-AUG-11,Luis,,en,67.68.33.238,rjnichol@sympatico.ca,13085875,000000119572140,5,3,"I was told after the initial one-hour conversation that a scheduled call would take place the following day between 6:30-7pm.  After waiting @ home until 8pm, I was no longer able to wait for the call and called 310-BELL when I got home later.  I was informed that an open ticket existed and that a service technician was to be dispatched to my home in the p.m. hours.  Although I appreciate the timeliness of the service visit, I was not given any future notification (the gentleman I spoke to indicated a lady named Lisa had organized this with me, however, I had not heard from anyone).  I then had to make last minute arrangements for someone to be at my house during the afternoon hours to allow the technician in.  I was thrilled to have a new wireless modem delivered!",5
249408,11-SEP-11,09-SEP-11,Stephen,,en,70.51.98.103,anaclerio@sympatico.ca,13189658,000000119761328,5,,,5
249409,11-SEP-11,10-SEP-11,Felix,,en,174.93.86.5,chsmully@sympatico.ca,13202822,000000119787913,5,5,all ok this time,5
249410,11-SEP-11,10-SEP-11,Jacqueline,,en,74.14.200.110,pj268@sympatico.ca,13207688,000000119787385,5,5,"take a call back number if disconnected and tell the customer that if disconnected , YOU will call back IMMEDIATELY",5
249411,11-SEP-11,10-SEP-11,Partha,,en,74.14.200.110,pj268@sympatico.ca,13207690,000000119785931,5,5,"take a call back number if disconnected and tell the customer that if disconnected , YOU will call back IMMEDIATELY",5
249412,11-SEP-11,09-SEP-11,Raza,,en,74.14.19.200,tony.bucci@sympatico.ca,13200358,000000119761574,4,4,"nothing.

Another comment: My name is TONY. Thanks",5
249413,11-SEP-11,07-SEP-11,Imen,,fr,69.159.244.231,tgauvin@sympatico.ca,13173820,000000119713542,5,5,,5
249414,11-SEP-11,10-SEP-11,Nouha,,fr,69.158.66.210,ctlegault@sympatico.ca,13203014,000000119781184,4,4,,5
249415,11-SEP-11,25-JUL-11,Sam,,en,70.50.63.140,ljjroy@bell.net,12700225,000000118716717,4,5,,4
249416,12-SEP-11,10-SEP-11,Julio,,en,70.31.60.20,myyem@bell.net,13207084,000000119793200,1,1,"it takes me anywhere from 35 minutesto 1 hour to get onto internet moderm keeps saying its on hold, its very fustrating as i am not able to hear very well on the phone  but i guess i have to keep trying. however i must say that your operaters have been very  good and have tried their best, its very hard when you dont understand what they are saying, Joe Willis.",
249417,13-SEP-11,12-SEP-11,Jorge Alberto,,en,74.14.25.126,stlaviolette@sympatico.ca,13231498,000000119832115,5,4,nothing......Jorge was very helpful,5
249418,13-SEP-11,10-SEP-11,Mohammed,,en,174.92.108.89,b.brewster@sympatico.ca,13202014,000000119793602,5,5,nothing,3
249419,13-SEP-11,11-SEP-11,Sihem,,fr,174.88.121.119,prladouceur@bell.net,13215684,000000119796574,4,5,rien,5
249420,13-SEP-11,12-SEP-11,Andrea,,en,69.159.76.206,lorolin@sympatico.ca,13226396,000000119825247,5,4,Much better experience than last time.  This agent advised how to fix problem if it happend again.  Very proactive and much appreciated.,5
249421,13-SEP-11,12-SEP-11,Kat,,en,24.244.217.100,peter.stuart-sheppard@sympatico.ca,13229138,000000119810332,5,5,,5
249422,13-SEP-11,10-SEP-11,Mustapha,,fr,174.92.233.8,dubemarthe@bell.net,13203626,000000119785753,5,4,"c'était le 31ième appel à l'assistance  à distance en
trois jours. Les 30 précédents secours ont abouti au
""tèlèchargement de l'Applet"" qui était incompatible
avec mon cas Je devais obtenir de l'aide pour vider ma boître de réception C'est Moustapha qui a enfin compris et aréglé mon problème ..Merci encore Pour la question  4 difficile de répondre Après 30 consultations infructueuses , je me trouve patiente
et surtout chanseuse d'voir enfin trouvé Mustapha!...",3
249423,13-SEP-11,11-SEP-11,Rajesh,,en,70.50.58.108,bob-39@sympatico.ca,13210712,000000119800661,5,4,,5
249424,13-SEP-11,10-SEP-11,Sudheer,,en,174.89.36.21,mmcphee1@sympatico.ca,13206908,000000119795741,2,1,"I could hardly understand the gentleman, it wpuld be great if I could speak to someone in Canada",4
249425,13-SEP-11,12-SEP-11,Brent,,en,174.91.102.176,ramnik.patel004@sympatico.ca,13229586,000000119832578,3,2,My computor did not respond as fast so could not re-solve my issue.,5
249426,13-SEP-11,10-SEP-11,Arun,,en,174.91.182.70,hereid@sympatico.ca,13204584,000000119780262,5,5,,5
249427,13-SEP-11,12-SEP-11,Juan,,en,70.27.55.142,nightwatcher193@sympatico.ca,13228522,000000119831455,5,4,N/C,5
249428,13-SEP-11,10-SEP-11,Zaccheus,,en,174.89.36.21,mmcphee1@sympatico.ca,13206910,000000119785810,3,4,the call was 10:30 am  Sat. again I wish I could have talked to someone in Canada. ,3
249429,13-SEP-11,12-SEP-11,Sebastian,,en,174.93.212.178,robert.benson@sympatico.ca,13230082,000000119814391,5,5,Immediately previous re was totally ineffective. Only after demanding supervisor did I get reponsive and effective tech help. I may be confusing the various sessions. These comments apply to the 2 earlier attempts.                                         ,5
249430,13-SEP-11,12-SEP-11,Johanna,,en,70.27.68.199,mjwat@sympatico.ca,13227894,000000119834604,5,4,i was totally satisfied with Johanna's help and my problem was resolved.,4
249431,13-SEP-11,03-NOV-10,Richard,,en,70.50.177.25,edward.barton@sympatico.ca,9836677,000000112606862,4,4,,4
249432,13-SEP-11,12-SEP-11,Alexandra,,en,70.24.155.42,bertmarks@sympatico.ca,13219388,000000119833319,5,5,,5
249433,13-SEP-11,12-SEP-11,Diddharth,,en,74.14.38.181,ecleman@sympatico.ca,13222034,000000119822227,4,4,"Better English skills.  He spoke English well, but perhaps better enunciation or a better telephone connection would have helped.",5
249434,13-SEP-11,12-SEP-11,Bettaib,,fr,184.148.235.100,slimsed@sympatico.ca,13231138,000000119832146,5,5,,5
249435,13-SEP-11,12-SEP-11,Oscar Ernesto,,en,216.209.225.21,terrykazoo@sympatico.ca,13231898,000000119829904,4,4,,5
249436,13-SEP-11,12-SEP-11,Rim,,fr,184.148.235.100,slimsed@sympatico.ca,13231136,000000119827814,3,2,,4
249437,13-SEP-11,12-SEP-11,Reina,,en,70.29.154.32,ipirsch@sympatico.ca,13223878,000000119813485,4,4,"when I was transferred over to another department, I was transferred to the dept. in Ontario, there was a lot of waiting on the telephone.",4
249438,10-SEP-11,09-SEP-11,Silvia,,en,174.89.54.191,abartley@bell.net,13189272,000000119759578,5,4,I have had this problem for a long time and I would have called sooner but hate going through EMILY. By the time I reach a real person I am either upset or iritated to the point I almost foget what I called for. I have no complaints about your techs. ,4
249439,10-SEP-11,09-SEP-11,Joyce,,en,65.93.133.83,aijala@bell.net,13189406,000000119758616,5,4,,4
249440,10-SEP-11,09-SEP-11,Sandra,,en,174.89.63.181,doug.root@sympatico.ca,13192174,000000119756480,5,5,,5
249441,10-SEP-11,09-SEP-11,Taha,,fr,67.70.76.248,josfilion@bell.net,13194754,000000119772653,2,2,"L'employé ne m'a pas confirmée les démarches à suivre àprès la transaction , j'ai étét obliger de retéléphoner le lendemain et parler avec #xy623 Asma pour me reconnecter ce qui m'a déplus enormément",1
249442,10-SEP-11,07-SEP-11,Hector,,en,64.231.251.213,c.mackey@sympatico.ca,13162308,000000119713420,5,5,nothing,5
249880,10-SEP-11,09-SEP-11,Suraj,,en,74.14.38.125,bryanm10@sympatico.ca,13190606,000000119777372,4,5,,4
249881,10-SEP-11,09-SEP-11,Zulfiquar,,en,74.14.38.125,bryanm10@sympatico.ca,13190608,000000119771814,3,1,"the person I talked to was to call me back at 5:30 my time or 1 hour after I hung up to resolve the problem,but didn't. I called Bell back myself about 1hour 30 minutes later,and someone else resolved the problem instead.",3
249882,10-SEP-11,09-SEP-11,Mohammed,,en,76.68.104.64,ianmturner@sympatico.ca,13193764,000000119779695,4,5,N/A,4
249883,10-SEP-11,07-SEP-11,Abie,,en,70.24.98.51,adavey28@sympatico.ca,13160722,000000119709241,1,1,"you would not have gone back on your word when i agree on february 22 we agreed that  my phone is 24.88 and INTERNET $25,90 BUT AFTER 7 MONYH OF CALLING YOU NOW TELLS ME  THAT I WAS NOT GIVEN PRICE THAT WAS AGREED ON BEFORE I LEAVE BELL I WILL TAKE MY CASE TO THE BBB I DO HAVE A CONFIRMATION 1 WAS TOLD THAT IF I CANCELLED BEFORE ONE YEAR I WOULD HAVE TO PAY $100,00 FOR INTERNET AND $50,00 FOR THE PHONE AND WHY SHOULD BELL BE ABLE TO GET AWAY BREAKING THE RULE I AM VERY UPSET I DONT LIKE TO BE TOLD THAT IF I DO NOT DO AS IM TOLD THATS IT I AM NOT A CHILD THATS CALL IMTEMADITION I WILL NOT STAND FOR THIS ",1
249884,12-SEP-11,11-SEP-11,Issam,,fr,184.145.159.49,p.c.rochette@sympatico.ca,13215366,000000119804538,5,4,,4
249885,12-SEP-11,08-SEP-11,Rebecca,,en,184.151.63.183,davidbenner@sympatico.ca,13178104,000000119729829,3,3,consider the client more,2
249886,12-SEP-11,11-SEP-11,Nagender,,en,69.157.127.59,gadolak@sympatico.ca,13212324,000000119800931,2,3,"Listen to the words I used, and not keep talking over me to do your own thing; i.e. solve the problem I actually have, not the problem you think I should have.",2
249887,12-SEP-11,11-SEP-11,Inobel,,en,70.26.0.244,ric.myles@sympatico.ca,13215992,000000119798320,4,4,,4
249888,12-SEP-11,11-SEP-11,Mauricio,,en,74.198.164.136,jomibriggs@sympatico.ca,13213436,000000119807244,2,2,Make sure it could be resolved in less than 48 hours,1
249889,12-SEP-11,11-SEP-11,Tiwari,,en,64.229.97.40,botshka@sympatico.ca,13210742,000000119801313,5,4,,5
249890,12-SEP-11,11-SEP-11,Armando,,en,70.54.134.96,jhfitz@sympatico.ca,13213238,000000119806624,5,5,nothing,4
249891,12-SEP-11,11-SEP-11,Achref Badii,,fr,76.65.185.219,abdelhakt@sympatico.ca,13209996,000000119800189,5,5,,4
249892,12-SEP-11,11-SEP-11,Mohammed,,en,76.65.9.121,robert.tucker043@sympatico.ca,13216082,000000119807510,5,5,everything was perfect,5
249893,12-SEP-11,11-SEP-11,Mauricio,,en,70.53.78.41,robert.k.martineau@sympatico.ca,13216078,000000119796867,3,1,"The problem was in your hotmail service.  My email account wouldn't accept my password / did not work, whereas my wife's account worked perfectly.  Initially, your service rep was not aware of the hotmail problem, and after doing some research, was able to tell me that the problem had been identified and that my email service would be back up in about six hours.",3
249894,12-SEP-11,11-SEP-11,Gloria,,en,74.14.67.132,c.isard@sympatico.ca,13210868,000000119802340,5,4,,4
249895,12-SEP-11,11-SEP-11,Philip,,en,65.95.82.92,kliscombe@sympatico.ca,13213772,000000119798282,1,2,"On Sept 11/11 I spent a long time (about 20-30 minutes) on the phone with Philip. At times he put me on hold for several minutes. Ultimately, he determined that I had an ""email outtage"" and that techical staff would soon be on the job to correct this problem within 24 hrs. Over the years I have had way too much experience with Bell (internet/cell phone/tv/land phone) where I have had to wait for excruciatingly long times for someone to help fix various problems (including bill screw-ups), most of which I should never have happened in the first place. In almost all of these cases accompanied by no offer of compensation for these great inconveniences. ",2
249896,12-SEP-11,11-SEP-11,Jason,,en,184.144.8.130,doncrocker@sympatico.ca,13211776,000000119798213,5,5,"This was handled pleasantly, professionally and completely ...... Couldn't ask for more.",5
249897,12-SEP-11,10-SEP-11,Aroua,,fr,70.55.132.218,j.fsauvage@sympatico.ca,13204786,000000119783628,5,5,na,5
249898,12-SEP-11,11-SEP-11,Kishore,,en,70.49.22.55,nanrob.richardson@sympatico.ca,13215152,000000119805254,5,5,,4
249899,12-SEP-11,11-SEP-11,Edwin,,en,184.145.52.35,buspilot@bell.net,13210850,000000119799152,5,5,"Excellent service, fast response, polite and professional.",5
249900,12-SEP-11,11-SEP-11,Oliver,,en,65.92.26.33,janet.sanders@sympatico.ca,13213028,000000119802217,5,5,,5
249901,12-SEP-11,11-SEP-11,Achref Badii,,fr,70.52.103.17,line_blanchette@sympatico.ca,13214054,000000119804010,4,4,,4
249902,12-SEP-11,11-SEP-11,Nelly,,en,65.92.14.134,earlkent@bell.net,13211900,000000119801361,1,1,You should have fixed the problem.,
249903,12-SEP-11,11-SEP-11,Elvis Francisco,,en,74.14.66.143,sdseguin@sympatico.ca,13216484,000000119806224,3,2,the laptop internet went down a few times not a great experience setting the internet up for it and halfway through he told me after i didnt need the router but oh well maybe new forgot but the laptop is not connecting very well thanks anyways i have to send it back because its not performing like it should thanks anyways later ill try a better one d seguin,
249904,12-SEP-11,11-SEP-11,Samantha,,en,174.91.136.15,dmerrick@sympatico.ca,13211738,000000119806345,5,5,,5
249905,12-SEP-11,11-SEP-11,Jack,,en,174.95.134.73,lkirwin@bell.net,13214094,000000119802337,5,5,The customer service rep.'s accent was very hard to understand. I had to ask him to repeat the question or instruction numerous times.,5
249906,12-SEP-11,11-SEP-11,Nandhini,,en,184.144.140.155,mumo1@sympatico.ca,13215076,000000119797735,5,5,Nothing better,5
249907,12-SEP-11,11-SEP-11,Gerry,,en,69.158.180.159,tony_evershed@sympatico.ca,13217160,000000119800980,5,5,Not a thing,5
249908,12-SEP-11,11-SEP-11,Haythem,,fr,70.55.84.247,pierre.morissette2@sympatico.ca,13215600,000000119801450,4,5,"seulement le temps que cette procédure a pris,ce fût très long",5
249909,12-SEP-11,11-SEP-11,Nizar,,fr,67.71.180.134,nuage5@sympatico.ca,13215308,000000119805118,2,1,m'aider èa solutionner ce problèeme.......,3
249910,12-SEP-11,11-SEP-11,Kais,,fr,76.64.245.111,glimoges@bell.net,13212488,000000119805606,3,4,Le délai est beaucoup trop long avant de réussir à parler à une personne de vive voix. Et la qualité de la communication est très mauvaise de sorte que l'on doit faire répéter souvent!,3
249911,12-SEP-11,11-SEP-11,Houssem,,fr,76.64.25.68,jeanninerbennett@sympatico.ca,13213146,000000119805177,5,5,,5
249912,12-SEP-11,11-SEP-11,Faqria,,en,174.95.143.143,david.evans6@sympatico.ca,13211486,000000119796364,4,5,,5
249913,12-SEP-11,07-SEP-11,Harjeeth,,en,174.89.60.178,bronwenjones@sympatico.ca,13162192,000000119706333,5,5,,5
249914,12-SEP-11,10-SEP-11,Julio,,fr,216.16.232.115,elainestevens@bell.net,13203718,000000119781221,5,5,"PLEASE SEND SURVEY IN ENGLISH, SORRY DO NOT SPEAK FRENCH...",
249915,12-SEP-11,11-SEP-11,Sudheer,,en,67.71.146.164,calarco@sympatico.ca,13210902,000000119803087,4,4,,4
249916,12-SEP-11,09-SEP-11,Diego,,en,76.66.86.25,doc1@bell.net,13192068,000000119775555,5,5,,5
249917,12-SEP-11,11-SEP-11,Nesrine,,fr,70.29.198.68,roger.gravel@sympatico.ca,13216112,000000119797543,5,5,,5
250348,11-SEP-11,07-SEP-11,Aymen,,fr,76.67.181.105,tetjac53@bell.net,13173808,000000119707242,2,2,"Qu'à deux mois d'intervalles, les deux personnes disent la même chose.",
250349,11-SEP-11,10-SEP-11,Ricardo,,en,76.70.49.149,family.sytsma@sympatico.ca,13203894,000000119794857,1,1,get people who specak english and WHO really know what they are doing,1
250350,11-SEP-11,10-SEP-11,Josue,,en,74.14.74.233,weisie@sympatico.ca,13209504,000000119794399,5,5,Not a thing.,5
250351,11-SEP-11,10-SEP-11,Zaccheus,,en,64.229.173.158,gingrasa1@sympatico.ca,13204298,000000119793250,5,5,"Recently been calling regularly.  I can only say positive, positive feedback. Wait time short, to the point, and problem, or concern solved.  Thank you Bell and it's harding working dedicated team!!  Great Job! ",5
250352,11-SEP-11,05-SEP-11,Amine,,fr,197.0.254.67,theberge_aline@sympatico.ca,13142972,000000119667477,5,5,,5
250353,11-SEP-11,10-SEP-11,Wajih,,fr,70.53.135.53,annebureau@bell.net,13201848,000000119786876,4,4,,4
250354,11-SEP-11,05-SEP-11,Marouen,,fr,197.0.254.67,theberge_aline@sympatico.ca,13142974,000000119660058,2,,,1
250355,11-SEP-11,10-SEP-11,Nora,,en,76.68.142.183,barbara.cox@sympatico.ca,13202062,000000119791721,3,2,"Took much too long to reach a ""real"" person; there was a lot of repeated, same information given.",3
250356,11-SEP-11,10-SEP-11,Shoab,,en,70.51.52.37,gordonej@sympatico.ca,13204364,000000119787621,3,2,get some local nhelp that I can understand.,3
250357,11-SEP-11,10-SEP-11,Rudolf,,en,65.95.192.20,seleclair@sympatico.ca,13208518,000000119784170,5,5,noting,5
250358,11-SEP-11,10-SEP-11,Carmen,,en,70.54.2.216,deepsix1@sympatico.ca,13203322,000000119789437,5,4,,4
250359,11-SEP-11,10-SEP-11,Marouen,,fr,184.144.177.29,suzanneharland@sympatico.ca,13208950,000000119795267,4,1,"règler mon problème

Mais le technicien m'a proposé des pistes de solution qui n'ont pas fonctionné.  Il n'a pas réussi à entrer dans mon système et cela me questionne beaucoup sur ce qui se passe avec mon ordi.",5
250360,11-SEP-11,10-SEP-11,Francis,,en,174.88.204.155,hadfield1@sympatico.ca,13204462,000000119781970,3,4,better communications between your customer service agents as the infomation they provide regarding account info is not sastifactory.,3
250361,11-SEP-11,10-SEP-11,Mohamed,,en,65.92.151.101,rajanikamath@sympatico.ca,13207856,000000119787483,4,4,"The rep was pleasant, knowledgeable and provided additional information that would help me in the future. I think his name was Moe. ",5
250362,11-SEP-11,10-SEP-11,Bernard,,en,70.50.115.85,r.redford@bell.net,13207808,000000119790526,1,1,Find a Canadian to do the job and who can speak clearly. ,2
250363,11-SEP-11,10-SEP-11,Karingula,,en,70.50.115.85,r.redford@bell.net,13207810,000000119792249,2,1,Hire a Canadian to do the job!,1
250364,11-SEP-11,10-SEP-11,Ramzi,,fr,70.29.167.217,k.casey@sympatico.ca,13205488,000000119790267,5,5,"Rien de plus,je suis très satisfait du
service que j'ai reçu de Ramzi,il est un excellent technicien.

Merci encore",5
250365,11-SEP-11,09-SEP-11,Raj,,en,70.26.37.217,ptal@sympatico.ca,13198218,000000119767748,4,5,No one could tell me why my e-mail was stopped??????????????????,5
250366,11-SEP-11,10-SEP-11,Daniel,,en,76.65.83.49,davidm.johnson@sympatico.ca,13203222,000000119795701,5,5,,3
250367,11-SEP-11,10-SEP-11,Makram,,fr,174.88.59.72,latourellep@sympatico.ca,13205824,000000119783698,5,4,M'offrir un nouvel ordinateur...,5
250368,11-SEP-11,10-SEP-11,Mohamed Amine,,fr,70.55.207.199,lidza@sympatico.ca,13205918,000000119794675,4,4,,4
250369,11-SEP-11,10-SEP-11,Mohammed,,en,70.27.36.33,dhamoen@bell.net,13203392,000000119780373,5,5,"Referring to question 4, I would recommend Bell for phone and internet but NEVER for satellite service and please hand this to that department. Anyone who asks me, I have said DO NOT use Bell. I have been a phone customer for 35 years and am sorry I took the bundle because of the poor satellite service. I will find it interesting to see if I get any response to my comments. It appears that Bell likes the positive comments, but does not want to respond to the negative comments of customers, or do anything to rectify the customers issues.",3
250370,11-SEP-11,08-SEP-11,Jorge Alberto,,en,209.87.225.150,ken.sinclair99@sympatico.ca,13182070,000000119745200,5,5,nothing,5
250371,11-SEP-11,10-SEP-11,Dilip,,en,69.159.108.61,noella.johnson047@sympatico.ca,13207298,000000119793119,4,5,,4
250372,11-SEP-11,10-SEP-11,Kelly,,en,70.26.251.92,2658@bell.net,13201214,000000119781444,5,5,,5
250373,11-SEP-11,10-SEP-11,Maher,,fr,67.68.173.180,fdupuis@sympatico.ca,13203938,000000119792697,5,5,,5
250374,11-SEP-11,09-SEP-11,Juan,,en,70.51.158.241,nw.rabbit@sympatico.ca,13197582,000000119768458,5,5,nothing - it all went well.,5
250375,11-SEP-11,09-SEP-11,Chad,,en,70.49.175.142,bluemitts@bell.net,13190378,000000119777313,5,5,"Wait time before speaking to the representative; I was ""on hold"" a long time",5
250376,11-SEP-11,10-SEP-11,Henry,,en,70.27.85.205,jas.stewart@sympatico.ca,13204928,000000119794241,5,5,"Regarding Henry in El Salvador - nothing. He did an outstanding job for us and we commend him most highly to you. He was professional, clearly competent, and comforting and above all patient with us. This is the best tech support experience I have had. You need more tech support people like this person. He gives Bell a good name. Excellent Ambassador for your Company.",5
250377,11-SEP-11,09-SEP-11,Jeffery,,en,174.88.0.167,m.farid@bell.net,13196078,000000119778082,1,1,Provide proper internet service for my area at a reasonably cost. This has been a strucle for long time. I can not even complete this survey properly,
250378,11-SEP-11,17-DEC-09,Cris,,en,70.29.122.6,junecarrick@sympatico.ca,7534211,000000104819666,4,4,nothing,5
250379,11-SEP-11,07-SEP-11,Edgar,,en,69.159.10.216,dianemcl@bell.net,13163918,000000119717375,4,3,"It wasn't until the  two Sudbury technicians, Dave & Jordon,  got involved that the problem was solved.",4
250380,11-SEP-11,10-SEP-11,Ricardo,,en,67.70.161.79,wsdunk@sympatico.ca,13209592,000000119781058,1,1,"I am completly upset dealing with a male from a foreign country that you can not understand there english.What is wrong with supplying us with canadian service from  canada. I would  like to make a suggestion when we call in for help on the automatted voice system ask would you like to speak to a male or female 
I went thru 4 or 5 men and finally got a courteous and nice female I could understand and had patience .If I have to go thru what i just went thru again I will change internet suppliers immediatley. Emely was great but for the men there ignorant and rotten with customer service.  ",1
250381,11-SEP-11,02-SEP-11,Jean Paul,,fr,70.30.190.150,jofopile@bell.net,13099063,000000119615242,1,1,JE N'AI PAS EU LE RENDEZ-VOUS PROMIS.. J'AI PERDU MON SAMEDI... C EST LA DEUXIÈME FOIS QUE VOTRE PERSONNELLE EST INCOMPÉTANTR AVEC MOI,1
250382,11-SEP-11,10-SEP-11,Ghorden,,en,174.91.245.221,cy.forde@sympatico.ca,13203036,000000119793921,5,4,nothing,5
250383,11-SEP-11,08-SEP-11,Anis,,fr,76.65.167.119,michel.royer@sympatico.ca,13184078,000000119735235,4,4,,4
248928,13-SEP-11,07-SEP-11,Masood,,en,70.29.129.22,mars75@sympatico.ca,13169474,000000119704083,4,5,Considering the total frustration I have had in the past this experience was by far the best..I spoke to 2 young men that did everything in their power to correct the ptoblem..At last we see some of the old Classy Bell style returning..,4
248929,13-SEP-11,12-SEP-11,Kalyca,,en,65.94.89.67,mgregg@bell.net,13227608,000000119826289,5,5,"As long as the follow through goes according to discussion, I do not think my experience could be improved upon ",5
248930,13-SEP-11,12-SEP-11,Evangeline,,en,70.31.163.143,cliffpenn@sympatico.ca,13220674,000000119823974,5,5,Can't recommend anything else.,5
248931,13-SEP-11,05-SEP-11,Shashank,,en,70.48.240.181,db.stonge@sympatico.ca,13135448,000000119665657,4,4,,4
248932,13-SEP-11,12-SEP-11,Omar,,en,70.27.160.60,flinkins@sympatico.ca,13222572,000000119812621,4,5,,4
248933,13-SEP-11,12-SEP-11,Xenia,,en,70.52.168.164,seyglor@sympatico.ca,13230846,000000119835657,1,2,,2
248934,13-SEP-11,12-SEP-11,Sujay,,en,69.159.13.213,ej.pal@sympatico.ca,13222118,000000119817037,5,3,,4
248935,13-SEP-11,12-SEP-11,Michael,,en,174.94.3.181,brendan@sympatico.ca,13219768,000000119821975,5,5,Not much.,5
248936,13-SEP-11,12-SEP-11,Kranthi,,en,76.67.96.16,keithrodgers@bell.net,13225440,000000119821942,4,2,"My call was to express surprise that Bell still required Mac users accessing their email thru the Bell.ca site to respond to a Windows Live log-in process (which does not make sense to a Mac user). Your rep. explained the reason why, but not of course why Bell management had been unable to change this, or even post a brief explanation to help Mac users. He offered to pass my comment along to his supervisor, which he obviously did. Good for him: now it's up to you.",3
248937,13-SEP-11,12-SEP-11,Peter,,en,70.50.191.147,robbie56@sympatico.ca,13230066,000000119826146,4,4,,5
248938,13-SEP-11,12-SEP-11,Jewelle,,en,69.157.153.233,segpie@sympatico.ca,13230800,000000119814496,5,5,nothing,5
248939,13-SEP-11,12-SEP-11,Karla,,en,70.50.233.212,mickstockley@sympatico.ca,13227746,000000119813111,5,5,Top notch service,5
248940,13-SEP-11,10-SEP-11,Tony,,en,74.14.148.189,al.le.mcd@sympatico.ca,13201616,000000119791435,4,4,None,5
248941,13-SEP-11,12-SEP-11,Hamza,,fr,67.68.151.80,jea.houle@sympatico.ca,13224332,000000119815142,5,5,,5
248942,13-SEP-11,12-SEP-11,Souhaib,,en,74.14.184.252,attalahsam@bell.net,13219018,000000119818345,5,5,no thing,5
248943,13-SEP-11,07-SEP-11,Med Jamel,,fr,70.30.168.78,r.genest@bell.net,13171692,000000119706584,3,4,,3
248944,13-SEP-11,12-SEP-11,Nikki,,en,70.27.99.70,waybon@sympatico.ca,13232720,000000119821099,4,4,,4
248945,13-SEP-11,12-SEP-11,Hemavathi,,en,184.147.205.194,dbayton@sympatico.ca,13221276,000000119824313,5,5,Nothing,4
248946,13-SEP-11,12-SEP-11,Basho,,en,64.229.228.35,gord.woolley@sympatico.ca,13223238,000000119832759,2,1,Give me answers to my questions. Representive couldn't answer my questions- alot of answers were I don't know.,2
248947,13-SEP-11,12-SEP-11,Emely,,en,174.88.123.250,sdagenais327@bell.net,13230756,000000119825705,4,2,Make the #s bigger on the router thing,5
248948,13-SEP-11,07-SEP-11,Jose,,en,70.31.30.155,cowen90@sympatico.ca,13163186,000000119708954,4,5,shorter waiting times,4
248949,13-SEP-11,11-SEP-11,Priyanka,,en,74.15.226.120,lofar@sympatico.ca,13214130,000000119800378,5,5,"Nothing all is very good, thanks again Errol",5
248950,13-SEP-11,12-SEP-11,Mauricio,,en,74.12.47.228,hnjford@bell.net,13223684,000000119810715,3,1,Restore my incoming pictures in my email,3
248951,13-SEP-11,06-SEP-11,Gloria,,en,174.95.45.83,windon@sympatico.ca,13159820,000000119678093,4,4,"Because of a previous misunderstanding at Bell, my internet was cancelled. Thanks to Gloria that she got me reconnected.

Had it not been for the courteousness and professionalism of Bell's representatives, I would probably have switched service.",3
248952,13-SEP-11,12-SEP-11,Mohan,,en,76.69.154.88,blue02@sympatico.ca,13219578,000000119815544,2,2,"First technitian was in India, and next was in El Salvador amd could not tell 
me when we would receive our ordered
 power adapter!",3
248953,13-SEP-11,12-SEP-11,Dheeraj,,en,76.69.154.88,blue02@sympatico.ca,13219580,000000119824159,3,3,"Technitian spent a lot of time with our
service, and I was finally able to open
email. Today, Tuesday again could not 
open email. Talked to another technitian
Rahim who spent time and adjusted browser which he said was not set properly.",4
248954,13-SEP-11,01-SEP-11,Oussama,,fr,184.144.163.61,archivaire@sympatico.ca,13091493,000000119595821,3,4,Reduire le temps d'attente pour traiter la demande.  Vous deviez m'appeller après 72 heures ce qui fut pas le cas.  Mon problème a été résulu sept jours après que je vous ai contacté la première fois.,2
248955,13-SEP-11,11-SEP-11,Geetha,,en,50.100.164.57,anne.harry.shap@sympatico.ca,13210306,000000119806555,1,4,"Tech support was to have called back in 10 minutes, one-half hour later I called again, and then the matter was taken care of.   On the 2nd call my problem was cleared.  To answer No. 4, no better no worse than any other tech support  system.",
248956,10-SEP-11,09-SEP-11,Divya,,en,70.55.217.141,sandrowe1@sympatico.ca,13199202,000000119764623,5,4,"I knew the rep was from India, but she spoke English clearly and I could understand her very well.  That is the most important thing - as well, she solved my problem.",4
248957,10-SEP-11,09-SEP-11,Jean-Raynaud,,fr,69.159.94.100,pierre.thomas2@sympatico.ca,13198054,000000119761023,1,1,"Je crois que le conseiller aurait dû faire une vérification pour savoir si la modification avait réglé le problême car le problême n'était pas réglé. Je croyais que le problême était solutionné. Je ne me suis rendu compte que plus tard que j'avais encore mon problême.
Il a été réglé le lendemain par Yves
 ( 6019125 )vers midi ( 12H00 ).",4
248958,10-SEP-11,07-SEP-11,Orlando,,en,70.51.66.233,francoise.villeneuve@sympatico.ca,13165024,000000119723921,5,4,,5
248959,10-SEP-11,06-SEP-11,Vikram,,en,70.27.61.167,ritanimar@sympatico.ca,13156914,000000119673141,5,5,nothing,5
248960,10-SEP-11,08-SEP-11,Khaoula,,fr,70.51.5.23,francoise.dumont@sympatico.ca,13179304,000000119747273,2,2,M'écouter,2
248961,10-SEP-11,09-SEP-11,Oliver,,en,64.228.158.166,sathasivan@sympatico.ca,13199248,000000119777793,4,4,,4
248962,10-SEP-11,09-SEP-11,Pradeep,,en,76.67.57.158,michael.morra@sympatico.ca,13196746,000000119774197,5,5,"When setting up my wireless connection, to ask ahead of time if I would like a specific name for the router/box and specific password so I can easily identify it when looking at list of wireless connections.   Not an issue..just something that would have increased additional efficiency for this particular call.",5
248963,10-SEP-11,09-SEP-11,Joan,,en,67.71.67.238,bobolyn4@sympatico.ca,13190428,000000119772515,1,1,Fix the problem,1
248964,10-SEP-11,09-SEP-11,Afroze,,en,69.158.183.224,Nellist@sympatico.ca,13189138,000000119769410,3,5,"I told your rep that I couldn't hear him he was breathing heavily in the phone.  He was hard to understand. Which made it even more frustrating. I was on the phone at least 30minutes.  
Basic Resolution needs to be quicker.  Customer Reps need to speak better english. ",4
249443,10-SEP-11,07-SEP-11,Mejid,,fr,184.144.220.110,lauzon727@sympatico.ca,13168236,000000119721991,4,3,"Le préposé m'a offert une offre pour le modem, soit un paiement de $49.95 final pour la location.
Plus un abonnement à une vitesse plus grande.
Il m'a dit que c'était une promotion.
Pourquoi nous ne recevons jamais d'offre ou de promotion à moins que l'on appelle.",4
249444,10-SEP-11,09-SEP-11,Priya,,en,70.29.126.211,bdoige@sympatico.ca,13190142,000000119772118,1,1,"had trouble understanding your rep.
took my laptop to the library and found my ""wireless"" botton not on",2
249445,10-SEP-11,04-SEP-11,Monica,,en,174.89.61.168,steve008@sympatico.ca,13132139,000000119654315,4,5,,4
249446,10-SEP-11,30-AUG-11,Susy,,en,70.49.174.7,robandcindy@bell.net,13067263,000000119541278,5,5,I WAS COMPLETELY SATISFIED WITH MY PHONE CALL.  EVERYTHING WAS EXPLAINED COMPLETELY AND IT WAS RESOLVED VERY EASILY.SUSY WAS GREAT.,5
249447,10-SEP-11,09-SEP-11,Ramzi,,fr,67.68.75.56,jargaillef@bell.net,13194086,000000119777786,5,5,Cet agent a trouvé le problème tout de suite.  Il m'a dit que c'était un problème qui se situait dans le secteur près de chez-moi. Ce problème ne venait pas de chez-moi mais bien de l'extérieur. Il m'a dit que tout devait rentrer dans l'ordre bientôt et c'était vrai.,5
249448,10-SEP-11,09-SEP-11,Andrea,,en,174.92.107.111,colin.glover@sympatico.ca,13191362,000000119770762,5,5,Prevent the problem from occurring in the first place,5
249449,10-SEP-11,05-SEP-11,Haythem,,fr,174.95.121.42,jean.paquin@sympatico.ca,13137700,000000119658669,5,5,"C'est déjà excellent. Or, la perfection n'est pas de ce monde!",4
249450,10-SEP-11,09-SEP-11,Praveen,,en,69.159.63.72,ron.val@sympatico.ca,13198856,000000119770578,5,5,,5
249451,10-SEP-11,09-SEP-11,Marco,,en,70.27.38.244,sandylee2@sympatico.ca,13199208,000000119766409,4,,"I had 2 reasons for my call 1 was handled by making arrangements for a tech to come fix the connection.My service was down for appx. 18 days, will I get a discount on my bill.         The 2 was I live in Kitchener and want to know when I'm going to get CKCO TV I've been asking this question for three months,was told back in June it would be on line by the time the anolog stopped,NEVER HAPPENED.WHEN!!!!!!!!!",3
249452,10-SEP-11,09-SEP-11,Sami,,en,74.14.131.79,mwalton50@bell.net,13197249,000000119756168,3,4,deliver on the day stipulared,3
249453,10-SEP-11,08-SEP-11,Vincent,,en,69.157.43.119,lwcats@sympatico.ca,13183070,000000119735943,1,1,the 2 wireless copmuters were not hooked up to the computer after the he fixed the modem problem.  ,
249454,10-SEP-11,09-SEP-11,Manel,,fr,76.71.169.149,denislaroche@sympatico.ca,13191866,000000119759177,1,1,"Quand un client a un problème sérieux, faire intervenir une personne compétente.",1
249455,10-SEP-11,09-SEP-11,Cesar,,en,69.158.176.124,anbabottineau@sympatico.ca,13189678,000000119769038,5,5,Nothing,5
249456,10-SEP-11,09-SEP-11,Martin,,en,65.92.100.145,koshulap@bell.net,13195330,000000119760461,1,1,understanding what the operater said.,1
249457,10-SEP-11,08-SEP-11,Oscar,,en,69.157.175.70,r.brownstein@sympatico.ca,13185736,000000119752321,5,5,,5
249458,10-SEP-11,09-SEP-11,Gautham,,en,69.158.102.117,erlac@sympatico.ca,13192546,000000119769026,2,4,Have staff that speak intelligible English.  It should not take 2 people and 30 minutes to tell me my user name.,2
249459,10-SEP-11,09-SEP-11,Mir,,en,67.70.86.155,smbond@sympatico.ca,13187186,000000119755324,4,4,"Nothing, the problem was not yours.",5
249460,10-SEP-11,09-SEP-11,Umesh,,en,174.95.141.166,icruz@sympatico.ca,13193776,000000119777010,4,1,Provide the Internet service I'm paying for. The quality of services have deteriorated significantly in past weeks. It looks like Bell is not upgrading the network as numbers of users increase. I'm at this points evaluating what other options are available to get high speed internet.,1
249461,10-SEP-11,09-SEP-11,Melvin,,en,69.158.36.83,rintche@bell.net,13198664,000000119765374,4,4,,4
249462,10-SEP-11,10-SEP-11,Imed,,fr,70.49.124.249,amansour11@sympatico.ca,13189610,000000119780057,5,5,,5
249463,10-SEP-11,09-SEP-11,Tyler,,en,24.239.0.148,rahusaar.routledge@sympatico.ca,13198336,000000119774326,3,2,"I am not sending this from my computer or internet, because mine in not working! To improve your service, take less time to deal with issues -- from past experience I knew it would take more than an hour to sort out the problem, so I didn't call all week because I didn't have the time to devote to asking for and getting suport.
It takes some time to get through the automated menu and connect with a real person. Then, although the representative I spoke to first was quite pleasant, he had me run through all the diagnostics and trouble shooting that I'd already done (and that I told him that I had done) -- perhaps he had to check them for himself -- but surely the second support person (the tech)I was put in contact with did not have to do the same checks again.  Ultimately, I am left waiting all day Saturday for a tech to come check my line at home (""he'll be there between 12 and 6).  The issue that I have is that my modem won't connect -- it has power, the ethernet cable is operating, the DSL is not -- I checked my jack, I got a new phone line, I unplugged the modem and let it be unpowered for a time, I plugged it directly to a power source (not the surge).  I am willing to purchase a modem or router if the modem is the problem -- I explained that to the techs. 
I am frustrated that dealing with any issue takes so long (this took over an hour of my evening and has kept me in my house waiting for most of my Saturday)-- and this is not the first time resolving issues with Bell has taken a long time.  I am not on my computer or internet right now.
I have been a Bell customer for a very long time; I tend to be loyal; but if someone recommended a service that would answer quickly and give me a shorter time window for service I'd switch.",2
249464,10-SEP-11,01-SEP-11,Leni,,en,67.71.67.238,bobolyn4@sympatico.ca,13092399,000000119593834,1,1,Fix the problem,1
249465,10-SEP-11,09-SEP-11,Marcus,,en,67.71.67.238,bobolyn4@sympatico.ca,13190430,000000119770966,1,1,Fix the problem,1
249466,10-SEP-11,09-SEP-11,Gunson,,en,174.88.77.235,breakwater.reach@sympatico.ca,13190520,000000119768935,3,3,Talk more about the problem not my old system.,4
249467,10-SEP-11,28-AUG-11,Lijo,,en,70.27.32.118,pamela.johnston23@bell.net,13045573,000000119479703,3,4,"I had issues with understanding the tech person with their accent, ",4
249468,10-SEP-11,09-SEP-11,Med Jamel,,fr,70.31.209.99,rs.larfi@sympatico.ca,13198970,000000119763918,5,5,,5
249469,10-SEP-11,09-SEP-11,Antoine,,en,76.71.57.241,macsmini@sympatico.ca,13196149,000000119769854,1,2,"After the service man left our phone lines went dead and so did our computer.I don't know how long they ere off ,but I phoned again and they made arrangements for another serive call, but later tonight I just happened to try the line and all are working, however we have an old service and I would like it replaced hopefull that will happen tomorrow",3
249470,10-SEP-11,09-SEP-11,Jose,,en,70.26.167.19,nadmel@sympatico.ca,13197298,000000119768030,4,4,,4
248445,08-SEP-11,05-SEP-11,Grace,,en,142.143.234.66,chapman83@sympatico.ca,13134834,000000119659243,5,5,,5
248446,08-SEP-11,07-SEP-11,Niyaz,,en,69.159.74.127,pam.kent@sympatico.ca,13171055,000000119724585,5,5,"nothing - the representative was very professional, walked me through the steps and even took time to explain it and answered my questions",5
248447,08-SEP-11,08-SEP-11,Lawrence,,en,69.158.146.53,fehr-bonneau@sympatico.ca,13164808,000000119728560,,1,"After two separate service advisors , it was the concencus that my computer was the problem . I agreed because it is old. I later hit the reset @ modem and everything is running proper. ",
248448,08-SEP-11,08-SEP-11,Timothy,,en,69.158.146.53,fehr-bonneau@sympatico.ca,13164810,000000119728616,2,1,"After two separate service advisors , it was the concencus that my computer was the problem . I agreed because it is old. I later hit the reset @ modem and everything is running proper",
248449,08-SEP-11,06-SEP-11,Rayonette,,en,67.71.145.70,aawatson@bell.net,13144308,000000119672028,1,1,"I was put on holding pending the results of a discussion between Bell officials, during the waite I lost contact.  As I had no idea who to call back I waited for a call. No call to inform me of fix.",2
248450,08-SEP-11,07-SEP-11,Vikram,,en,174.91.117.151,sadvanson@sympatico.ca,13172646,000000119702696,4,5,"I had trouble understanding him, he had an accent..
",5
248451,08-SEP-11,07-SEP-11,Lisa,,en,76.64.104.96,de.fraser2011@bell.net,13163660,000000119704372,5,5,,4
248452,09-SEP-11,08-SEP-11,Sebastian,,en,74.15.86.243,jeanettedodson@sympatico.ca,13180996,000000119747291,5,5,nothing really,5
248453,09-SEP-11,08-SEP-11,Nora,,en,69.158.86.22,marybill@sympatico.ca,13183688,000000119741277,5,5,Couldn't get through to technical support on my first attempt @ 10:30 a.m.,5
248454,09-SEP-11,08-SEP-11,Alvaro,,en,65.95.225.202,weast1@bell.net,13188478,000000119745659,5,4,,5
248455,09-SEP-11,08-SEP-11,Lorraine,,en,70.26.63.239,mike.romanchuk@sympatico.ca,13184148,000000119735350,1,1,"My monthly billing error has been well documented and apparently ""sent up"" for resolution since March but nothing changes and I have to spend a hour on the phone every month,esplaining the problem and getting reimbursed.",2
248456,09-SEP-11,08-SEP-11,Mariame,,fr,69.70.2.20,carmen51@sympatico.ca,13177106,000000119746818,4,5,"suite aux augmentations de prix sur notre facture, svp, ne pas attendre qu'on se batte pour avoir réductionssssssss, c'est vraiment déplaisant",3
248457,09-SEP-11,08-SEP-11,Melinda,,en,69.159.73.18,staddon@sympatico.ca,13187384,000000119744202,4,5,Get me Melinda sooner in the afternoon!! She was great. (The other representatives I spoke to with Bell were not. None of them were part of the internet division like Melinda),4
248458,09-SEP-11,08-SEP-11,Khalil,,fr,70.53.213.245,cocosab@bell.net,13177628,000000119747085,4,5,,4
248459,09-SEP-11,08-SEP-11,Mauricio,,en,70.53.98.122,gryan7@bell.net,13179944,000000119746751,5,5,I cannot think of anything that would have improved the service.,5
248460,09-SEP-11,03-SEP-11,Yves,,fr,76.68.172.141,ebiv@bell.net,13119183,000000119632237,5,5,attente tres longe au tel,5
248461,09-SEP-11,08-SEP-11,Juan Carlos,,en,204.90.101.20,dalesavoie@sympatico.ca,13177878,000000119740072,4,4,,3
248462,09-SEP-11,08-SEP-11,Jean-Raynaud,,en,70.53.20.193,JOHNCROOK@sympatico.ca,13175220,000000119747955,4,4,Not have the server or modum break down in the first place.,3
248463,09-SEP-11,08-SEP-11,Chuck,,en,74.15.101.149,junepost@sympatico.ca,13181808,000000119742495,3,3,I found it hard to understand him because of his accent and the static on our line.,4
248464,09-SEP-11,08-SEP-11,Rinta,,en,76.65.33.114,lnypoo@sympatico.ca,13182860,000000119747267,3,4,Some of the employees have accent that I have trouble understanding which causes me to have them repeat what they have said. It is frustrating for me as well as for them. I am not sure that there is anything to be done.,5
248465,09-SEP-11,08-SEP-11,Ridha,,fr,70.53.143.141,normand.rouleau@sympatico.ca,13184964,000000119752736,2,2,"J'ai demandé dajusté ma vitesse à se que j'ai droit soit 7 Mb/s et je refais le test. Jatteins peut-être dans le meilleur des cas, 4 Mb/s. Il m'a dit d'attendre à minuit vendredi. Alors jattends pour voir et vous donnez une note positive. Merci    ",4
248466,07-SEP-11,31-AUG-11,Jose,,en,174.114.76.98,bruceandhazel@sympatico.ca,13072255,000000119571396,3,3,"It took one and a half hours to tell me what I already knew.  I needed a new modem
I went through one tech and then another who both asked me to do the same things and in he end it was the modem - as I had said at the start",2
248467,07-SEP-11,13-AUG-11,Jessica,,en,70.52.166.201,rmorent@bell.net,12900765,000000119153056,1,1,not pass the buck to another department.,
248468,07-SEP-11,06-SEP-11,Khouloud,,fr,76.65.91.245,viaupierrette@sympatico.ca,13159472,000000119681937,3,4,"Quand j'ai expliqué à cette personne mon problème de piratage,qui était pourtant enregistré à mon dossier depuis mon appel du 20 août 2011,elle ne semblait pas croire à ce piratage et était peu empressée à répondre à ma demande d'aide. Je voulais suivre moi-même l'utilisation (bande passante)de mon internet mais je ne pouvais m'inscrire car je n'avais pas de numéro de compte ne recevant pas de facture papier car je pais mon compte par carte de crédit. Elle a quand même après plusieurs consultations avec son supérieur et ses collègues réussi a réglé mon problème. J'ai été en ligne de 10h50 à 12h47 pour enfin régler mon problème. Je n'ai pas fait 3 appels comme vous semlez le croire mais plutôt un seul ou on me tranférait d'une personne à l'autre.",3
248469,07-SEP-11,03-SEP-11,Hourry,,fr,70.26.183.100,thomas.paquette@bell.net,13124887,000000119632816,3,2,J'ai téléphoné pour savoir a quel moment serait disponible le service Fibe Internet. ,4
248470,08-SEP-11,07-SEP-11,Christiane,,fr,69.157.175.36,marcand301@sympatico.ca,13169218,000000119715408,5,5,,5
248471,08-SEP-11,04-SEP-11,Ricardo,,en,64.228.195.182,sawyer2@sympatico.ca,13131763,000000119645868,4,4,,5
248472,08-SEP-11,07-SEP-11,Juan,,en,174.88.219.197,fred.fisher@sympatico.ca,13165058,000000119713185,3,2,explain the chain of events that need to happen when changing companies,3
248473,08-SEP-11,07-SEP-11,Mokhtar,,fr,70.51.6.143,gil.caron@bell.net,13165484,000000119727054,4,4,"La référence à un technicien fut très appréciée.
La correction de problème s'est rapidement effectuée en dedans de 24 heures. Service rapide et courtois.",5
248474,08-SEP-11,07-SEP-11,Travis,,en,65.95.81.147,remode@sympatico.ca,13171942,000000119709511,5,3,"My dissatisfaction is with Bell's frequent disruptions of service (like blocking my email address from sending emails, in this case) and the unreasonable length of time it takes to restore it. On the other hand, the representative tried his best to do what he could, so he gets an A+ rating from me.",4
248475,08-SEP-11,07-SEP-11,Achref,,fr,174.89.222.163,cadox55@bell.net,13162360,000000119727787,5,5,rien,5
248476,08-SEP-11,07-SEP-11,Mohammed,,en,67.71.139.126,jratchford@sympatico.ca,13167472,000000119722657,5,5, Nothing,5
248477,08-SEP-11,07-SEP-11,Taha,,fr,76.67.158.135,p.cuillerier@sympatico.ca,13171006,000000119715643,5,5,,5
247031,07-SEP-11,23-AUG-11,William,,en,76.65.16.54,jo.lucyk@sympatico.ca,12992691,000000119369461,4,3,He got my internet going again but after I could not shut off my computer amd had to ask for help again. Today as usual when I put on my computer the internet is not working. Why is that? I had to put it back on and now it is working. I appreciate being able to write to you to inform you of the results of phoning for help. Thank you.,5
247032,07-SEP-11,05-SEP-11,Reina,,en,65.95.245.216,rlgreer@sympatico.ca,13141662,000000119662334,4,4,prob with e-mail outgoing. waited 24 hrs and prob still existed. ist tech did i guess pretty good but could not resolve. told he would submit report on prob. waited 24 more hrs and still not working. talked with 2nd tech and he made some more changes and appears at this time to have cured prob. will try for next 24 hrs to see ok or not. both techs were very patient with me as i am not computer literate and they walked me thru entire thing with remote access and other. hard to understand due to accents and hearing them talk plus me not understanding computers better.  thnx.   ron greer ,4
247033,07-SEP-11,04-SEP-11,Jhon,,en,76.69.114.53,krnybobby@sympatico.ca,13129403,000000119653146,4,3,,4
247034,07-SEP-11,03-SEP-11,Alex Arnoldo,,en,65.94.66.138,marla.bercovitch@sympatico.ca,13122107,000000119641066,1,1,fixed the problem as requested,1
247035,07-SEP-11,06-SEP-11,Jorge,,en,50.100.137.165,nana.pepper@bell.net,13155174,000000119692610,4,5,Have more employees like Jorge. He answered all my questions and showed me more about my computer than anyone ever did. But most of all I understood every word he said.,5
247036,07-SEP-11,29-AUG-11,Mehdi,,fr,74.12.227.96,francoiselafrance@sympatico.ca,13049959,000000119498505,5,5,,4
247037,07-SEP-11,03-SEP-11,Kota,,en,184.144.135.102,bruce.neil@sympatico.ca,13117947,000000119641441,5,4,,5
247038,07-SEP-11,06-SEP-11,Chris,,en,184.145.87.25,dferguson003@sympatico.ca,13147874,000000119690216,5,5,,4
247039,07-SEP-11,06-SEP-11,Ali,,en,65.95.132.29,marg.meyers@sympatico.ca,13153710,000000119679722,5,5,none,5
247040,07-SEP-11,06-SEP-11,Sofien,,fr,184.145.255.42,Paradis.Andre@bell.net,13144108,000000119699199,3,2,Trouver une solution optimale.,1
247041,07-SEP-11,06-SEP-11,Moises,,en,204.237.95.41,ab13tapper@sympatico.ca,13144312,000000119695635,3,3,"speed up the process;get better music while I'm waiting. It took too long.  The gentleman who looked after me was very good; the patience of Job!",3
247042,09-SEP-11,08-SEP-11,Miguel,,en,184.151.63.165,victoria.white@sympatico.ca,13188310,000000119755147,5,3,"Nothing; it was an external site that was down, not Bell Mail. But your rep
was excellent, he helped with every aspect of the issue to see if he could resolve it.",5
247043,09-SEP-11,08-SEP-11,Vinay,,en,74.15.79.239,carolehowey@sympatico.ca,13177130,000000119730783,1,1,"due to hearing impairment,absoulutely
necessary for english Canadian
representation",2
247044,09-SEP-11,08-SEP-11,Arturo,,en,65.94.200.17,sandrahillcoat@sympatico.ca,13186712,000000119752628,5,5,"One thing that MADE it BETTER was that the individual I was speaking to actually spoke english well, I have a hard time with accents and usually  put the other person through a lot of pardons!!",5
247045,09-SEP-11,08-SEP-11,Mouna,,fr,174.91.235.21,lfbabin@sympatico.ca,13182636,000000119745431,5,4,,5
247046,09-SEP-11,08-SEP-11,Obaidullah,,en,209.105.210.118,a_wenzel@bell.net,13175450,000000119736069,1,3,"turn your volume up on your phones, can't hear the representative at all.  if you do not know the answer, don't transfer me to someone who also doesn't know the answer.  English speaking representatives would've been nice.",1
247047,09-SEP-11,08-SEP-11,Hemavathi,,en,174.94.16.183,tom.schmidt@sympatico.ca,13188018,000000119741181,5,5,all good,5
247048,09-SEP-11,08-SEP-11,Naidu,,en,69.46.172.17,sshephard@sympatico.ca,13187354,000000119739340,2,3,"It was indicated that a Bell service technician would come to our home to set up the new Fibe Internet router/modem. No appointment time was given and subsequently no service person came to the house. My son ended up setting up the new hardware just so we could have Internet service. Further, on Saturday 3 September, when I called originally to your call centre (in India no less) to arrange our conversion to Fibe, I was told that I'd be called back within 1 hour to make arrangements. No call back was made from your call centre and I ended up having to call again myself. Unbelievably terrible service for what I consider to be a rather large monthly price increase for this service. I most likely won't receive a response to this survey response either. Pwerhaps I'll simply move my service to Rogers.",2
247049,09-SEP-11,08-SEP-11,Vijay,,en,70.29.71.188,david.kestelman@sympatico.ca,13178076,000000119745731,1,1,"you were supposede to get back to me this morning at 9.00a.m. no body got back to me to resolve this problem.if i don't get a satisfactory answer i will need to look around
dave",2
247050,09-SEP-11,08-SEP-11,Asir raja,,en,70.55.48.184,pschlem@sympatico.ca,13185682,000000119732431,5,4,,5
247051,09-SEP-11,08-SEP-11,Martin,,en,76.67.165.136,vpoole@sympatico.ca,13188390,000000119747836,5,5,,5
247052,09-SEP-11,08-SEP-11,Rahma,,fr,70.30.179.212,jean-pauldebeaumont@sympatico.ca,13180946,000000119731210,5,4,,5
247053,09-SEP-11,08-SEP-11,Divya,,en,67.71.94.52,chris_nat@sympatico.ca,13177422,000000119730433,5,5,,5
247054,09-SEP-11,08-SEP-11,Cindy,,en,65.95.227.57,carol.mailloux063@sympatico.ca,13177112,000000119754218,5,5,Nothing,5
247055,09-SEP-11,08-SEP-11,Erick,,en,174.95.89.138,josephohanlon@sympatico.ca,13181620,000000119736660,5,4,,5
247056,09-SEP-11,08-SEP-11,Irfan,,en,70.24.161.107,hbroomer@sympatico.ca,13180168,000000119738790,3,3,"Initially, the question I asked wasnt answered. If it had been I wouldnt have wasted a significant amount of time trying to solve a problem that couldnt be solved.",3
247057,09-SEP-11,08-SEP-11,Juan,,en,174.91.45.133,nancyelliott@bell.net,13184666,000000119740468,3,1,"Called Microsoft for mw, as I got nowhere calling them on my own.",4
247480,07-SEP-11,02-SEP-11,Francis,,en,174.88.77.113,bklepy@bell.net,13092243,000000119607291,5,5,,5
247481,07-SEP-11,05-SEP-11,Alex,,en,70.54.14.75,kvujac507@bell.net,13138680,000000119664544,5,5,Nothing at the present.,5
247482,07-SEP-11,03-SEP-11,Hency,,en,65.92.94.13,daretodreambig@bell.net,13118663,000000119633059,5,5,I have nothing to say that will make it any better than what it was.  The person helping me (Hency I believe) was fantastic and walked me through the whole procedure without making me feel incompetent.  ,5
247483,08-SEP-11,07-SEP-11,Methil,,en,184.145.105.169,george.d@sympatico.ca,13165348,000000119722291,5,5,You could give your chat employees the same training.  I am very close to cancelling all my Bell services due to the poor service I received on two occasions last week. Session ID: 1624864 and 1643078.,1
247484,08-SEP-11,07-SEP-11,Rodrigues,,en,184.145.64.55,jkupisz@sympatico.ca,13167120,000000119728184,5,4,Put on hold for too long ,5
247485,08-SEP-11,07-SEP-11,Julien,,en,70.31.41.249,bmac@sympatico.ca,13161968,000000119709169,5,5,Absolutely nothing....Julien was excellent.,5
247486,08-SEP-11,07-SEP-11,Brianna,,en,67.70.43.130,degedon@sympatico.ca,13163718,000000119709996,5,5,Reduce the wait time.  Took me 15 minutes to connect.,4
247487,08-SEP-11,07-SEP-11,Mohammed,,en,65.213.127.33,sandraj@sympatico.ca,13172764,000000119725893,1,1,Calling us back after the line was disconnected and letting us know that our internet was working,2
247488,08-SEP-11,07-SEP-11,Casey,,en,76.64.28.172,norma.dasilva@sympatico.ca,13170826,000000119702331,5,5,"Nothing.
It was quick, easy and Casey, the representative I spoke with, was incredibly polite, patient, reassuring and so very, very pleasant. That makes a huge difference!",5
247489,08-SEP-11,07-SEP-11,Hugo,,en,69.157.60.115,gwm77@bell.net,13165820,000000119711017,5,4,Great Customer Service - no suggestions for improvement,4
247490,08-SEP-11,07-SEP-11,Benitha,,en,69.158.171.119,paradisraymond@bell.net,13171074,000000119726041,4,3,well the person was very very did have a solution but never on a mac computor before i was told somebody would call me back a tech . but it was late so noboby call. also i have to give that person credit to try to solve the problem  it was very very busy night no regrete. bell is still my # one,5
247491,08-SEP-11,07-SEP-11,Benitha,,en,99.232.212.110,rollogeorge@sympatico.ca,13172346,000000119727283,3,1,Do what you say you are going to do.,1
247492,08-SEP-11,07-SEP-11,Maxamed,,en,76.69.34.38,mlshorty@sympatico.ca,13170178,000000119704493,5,5,"Once again, called the 800# got the folks in India.  Very difficult to work with them... I would surely like to obtain canadian help,  those who can understand me and I understand them fully.  Tired of repeating myself to the indian staff.  Secondly when you ask to be transfered to cdn help then say there is none, will get the supervisor to help to connect to a senior tech in canada.   Well my dear  they place call in a ringing mode 2 weeks ago i was there on hold for over 30 minutes finally I hung up.  Then this week again they did the same trick I was on hold over 20 mins  no one came. Finally I hunted around in my book for other bell numbers and did get a really nice helpful and understanding person in ottawa.  I only had to tell him my problem ONCE  and it was fixed and off the line.   NO over and over uneccessary trial of hope to get it indian style.
I love bell internet...  but the tech service SUCKS REAL BAD.  
Can you please provide me with a canadian 800 tech help number.  If this continues where i am stuck with the terrible indian service hey,  there are other ports to take service from. Even though you resell your t3 to them they dont send me to indian/overseas for a trip i cant enjoy.

Thank you  
Mable. ",3
247493,08-SEP-11,07-SEP-11,Cathrine,,en,174.92.88.121,grant.toole@sympatico.ca,13165666,000000119705225,4,5,"The individual was hard to understand at times, accent",4
247494,08-SEP-11,07-SEP-11,Nizar,,fr,70.49.125.154,karobujo@bell.net,13167766,000000119709137,5,4,"Très bon service, politesse et courtoisie.",5
247495,08-SEP-11,07-SEP-11,Carlton,,en,70.27.102.180,julie.news@sympatico.ca,13167590,000000119704840,4,4,,4
247496,08-SEP-11,05-SEP-11,Rudys,,en,64.231.85.133,kikiz@sympatico.ca,13138560,000000119667209,2,1,"Notice the problem! 
I found the issue that my email account was frozen because somebody hacked my account! ",3
247497,08-SEP-11,07-SEP-11,Lahouari,,en,65.93.117.42,cathy.obright@sympatico.ca,13162568,000000119718699,3,4,"Although the technicians were very knowledgeable, I'm not.  I found that both technicians I worked with got impatient when I didn't understand a particular word, phrase or task they asked me to do.  For example, I have no idea what DSN means...but they assume I do and get impatient when I don't.",3
247498,08-SEP-11,07-SEP-11,Samuel,,en,70.29.156.189,ekonomakis@sympatico.ca,13164480,000000119728074,5,5,,4
247499,08-SEP-11,07-SEP-11,Karen,,en,65.93.160.213,kwhalen11@sympatico.ca,13168106,000000119720303,4,4,nothing that I can think of,4
247500,08-SEP-11,07-SEP-11,Orlando,,en,174.93.67.223,corneliusj@sympatico.ca,13163164,000000119710961,5,5,,5
247501,08-SEP-11,07-SEP-11,Tupakula,,en,74.12.23.56,vanda.gallo@sympatico.ca,13174334,000000119724828,1,2,called twice the customer serviced just hanged up the phone for no reason.  The second person tried to help and than the phone was closed on me again.,1
247502,08-SEP-11,15-AUG-11,Asiya,,en,76.66.42.40,teddydman@sympatico.ca,12910301,000000119174807,4,1,fix my problem,3
247503,08-SEP-11,07-SEP-11,Badreddine,,en,174.95.184.169,anderson.luc@sympatico.ca,13161112,000000119710991,2,4,"To have customer service know that not all people known the technique term and have some people that cant speech franc properly and not too hang up on a client.
",1
247504,08-SEP-11,01-SEP-11,Gerald,,fr,69.156.77.86,kimo1921@sympatico.ca,13079635,000000119575994,5,5,"Rien, Dame très courtoise et gentille.",5
247505,08-SEP-11,15-AUG-11,Luis,,en,76.66.42.40,teddydman@sympatico.ca,12910303,000000119178090,3,1,fix my problem,3
247506,08-SEP-11,01-SEP-11,Kevin,,fr,69.156.77.86,kimo1921@sympatico.ca,13079637,000000119576583,5,5,,5
247507,08-SEP-11,07-SEP-11,Jean,,en,174.88.89.223,t.cassidy@sympatico.ca,13173650,000000119721984,4,5,,4
247508,08-SEP-11,07-SEP-11,Jonas,,en,76.68.165.135,ripjar@sympatico.ca,13172122,000000119724602,5,5,less wait on initial call,4
247509,08-SEP-11,07-SEP-11,Ahmed,,en,174.89.208.148,mysticmerlin@bell.net,13170462,000000119703105,3,1,keep apointment,1
247510,08-SEP-11,06-SEP-11,Mario,,en,74.14.56.103,reinb@sympatico.ca,13156694,000000119677726,4,4,"Mario was a great technician. He helped me resolve 2 problems. 
I find it is better to phone than use the chat website. I have arthritis and my typing is not the best.",5
247511,08-SEP-11,07-SEP-11,Walid,,fr,174.93.160.183,claudette_marcoux@sympatico.ca,13163006,000000119718244,5,5,,4
247512,07-SEP-11,06-SEP-11,Marie,,fr,131.137.245.208,ps.harvey@sympatico.ca,13156368,000000119686728,4,3,Avoir des prix plus compétitif et aviser vos clients des promotions disponible.,3
247513,07-SEP-11,06-SEP-11,Sondes,,fr,76.71.177.195,pellerin.maryse@sympatico.ca,13156024,000000119680506,5,5,,5
247944,09-SEP-11,08-SEP-11,Nebgha,,fr,70.29.191.177,mpl.normlevert@sympatico.ca,13184436,000000119740367,5,5,non,5
247945,09-SEP-11,08-SEP-11,Mariem,,fr,70.31.156.138,crdaigle@sympatico.ca,13177750,000000119735765,4,1,Mon mots passe est enore refuser,3
247946,09-SEP-11,08-SEP-11,Lotfi,,fr,67.71.77.56,marie-tremblay@sympatico.ca,13183476,000000119741956,1,1,Lisa n'avait pas les capacités pour résoudre mes problèmes.  Elle m'a fait perdre mon temps.  Une chance que j'ai eu quelqu'un d'autre après (EricL)parce que j'aurais quitté Bell à tout jamais.  C'est très insultant de payer pour un service si minable (Lisa),1
247947,09-SEP-11,06-SEP-11,Khan,,en,70.50.220.96,john.springfield@sympatico.ca,13151568,000000119695906,2,3,"Have a contact whose english is easier to understand and who resolves both of my problems, not just one.  Also leaves a message for me that he believes the problem is resolved.  ",3
247948,09-SEP-11,08-SEP-11,Iris,,en,70.48.68.244,ehart1@sympatico.ca,13178854,000000119748079,2,3,spent close to 1 hour on the phone,2
247949,09-SEP-11,08-SEP-11,Sylvie,,fr,70.30.183.36,jocelyne004@sympatico.ca,13181368,000000119738291,3,4,,4
247950,09-SEP-11,08-SEP-11,Melvin,,en,174.88.25.134,jglodziak@sympatico.ca,13181150,000000119755139,5,4,"I firmly beleive that you are not addressing the costs of your services
when others are much cheaper than you.",3
247951,09-SEP-11,06-SEP-11,Kevan,,en,174.88.53.219,khris.lasko@sympatico.ca,13152310,000000119680401,3,2,Provide an actual answer to why my internet was down the entire day.  There were a couple of suggestions on what the issue was.  I had to remain in the house the entire afternoon to wait for a response from the technician.,3
247952,09-SEP-11,08-SEP-11,Elyes,,fr,70.30.245.234,cercles4@sympatico.ca,13177272,000000119749698,5,5,"Elyes m'a très bien informée concernant le fait que le soutien technique de Bell ne peut pas ""upgrader"" mon ordinateur et m'a expliqué que je trouverai la solution pour ces installations au magasin d'informatique de l'université ou j'étudie.  Effectivement tout s'est bien réglé ainsi.  ",5
247953,09-SEP-11,08-SEP-11,Gustavo,,en,65.95.225.202,weast1@bell.net,13188476,000000119750480,5,4,,5
247954,08-SEP-11,31-AUG-11,Edwin,,en,76.65.32.11,sweetie3861@bell.net,13087989,000000119570842,5,5,,5
247955,08-SEP-11,07-SEP-11,Mauricio,,fr,69.157.178.237,claudettegrignon@sympatico.ca,13163010,000000119727073,5,4,,5
247956,08-SEP-11,07-SEP-11,Mohamed,,fr,70.29.152.7,coolnuf4u@bell.net,13163146,000000119719581,5,2,"m'aviser avant que je me désabonne de Videotron que votre modem/routeur ne pourrait se connecter avec mon ordi sans-fil (wi-fi) pcq celui-ci roule sous Windows XP !!!!!
SINON JE N'AURAIS PAS CHANGÉ DE SERVICE INTERNET !",2
247957,08-SEP-11,06-SEP-11,Kamil,,en,67.68.71.60,duwey@sympatico.ca,13148350,000000119682261,4,4,,5
247958,08-SEP-11,07-SEP-11,Tony,,en,76.69.41.65,chrisbalicki@sympatico.ca,13162820,000000119712025,5,5,"Every time I have called Bell - whether it be related to the Internet, phone or satellite a recording always comes on stating that Bell is experiencing a more than average volume of calls. Seems to me that if it is happenning all the time - you should increase the number of staff attending to customer needs, n'est-ce pas???? ",2
247959,08-SEP-11,07-SEP-11,Janice,,en,70.24.4.8,holmespatch@bell.net,13166108,000000119709423,5,4,,4
247960,08-SEP-11,07-SEP-11,Cristobal,,en,74.12.45.141,johnsont@sympatico.ca,13167350,000000119709371,5,5,All ok,5
247961,08-SEP-11,07-SEP-11,Stephane,,fr,70.54.164.129,alico@bell.net,13160966,000000119716011,1,1,m'écouter,1
247962,08-SEP-11,07-SEP-11,Julien,,fr,70.30.171.241,denis.lemay1@sympatico.ca,13163742,000000119705967,4,4,rien,4
247963,08-SEP-11,07-SEP-11,Mahesh,,en,64.228.72.88,robertspring@bell.net,13172250,000000119720861,4,5,Allow me to pick up modem at local store. Then provide more accurate instructions. ,3
247964,08-SEP-11,07-SEP-11,Jamel,,fr,76.65.80.221,mariellericard@bell.net,13169345,000000119711944,5,5,"il a ete vraiment parfait ,il ma vraiment aider 
  merci",5
247965,08-SEP-11,06-SEP-11,Walid,,en,142.221.110.4,n.petrangelo@sympatico.ca,13155106,000000119697356,1,1,The representative was not able to resolve my problem and dropped my call when he was transferring me.  I had to call back and wait 25 minutes for another representative.,1
247966,08-SEP-11,06-SEP-11,Nemri,,fr,174.93.162.34,belisle@sympatico.ca,13145554,000000119677303,5,5,Tout était parfait,5
247967,08-SEP-11,07-SEP-11,Mike,,en,70.31.55.223,bombero121@bell.net,13162042,000000119702594,1,4,Hire people in Canada who can speak English!!!,1
247968,08-SEP-11,07-SEP-11,Chandler,,en,67.68.12.75,yolla66@sympatico.ca,13174894,000000119720346,5,5,CHANDLER took care of it.,5
247969,08-SEP-11,07-SEP-11,Will,,en,174.91.106.179,gert.r@bell.net,13165408,000000119720747,5,5,,5
247970,08-SEP-11,07-SEP-11,Marie-France,,en,69.158.98.84,thomson.j@sympatico.ca,13173936,000000119703284,5,5,You have already made the improvements. Some years ago I struggled through 5 days attempting to get my modem to work. It was a frustrating experience.  This experience completely reversed that and it was a delight to have such expertise so pleasantly and efficiently provided.,5
247971,08-SEP-11,05-SEP-11,Fathi,,fr,69.156.204.77,luciecharette@sympatico.ca,13139198,000000119668171,2,1,"Le technicien m'a demandé de m,envoyer un message pour vérifier si je le recevrais; par contre, il ne m'a pas rappelée lorsque j'ai rebranché le téléphone (il avait oublié de prendre mon numéro)",1
247972,08-SEP-11,07-SEP-11,Kevin,,en,70.26.23.107,meowmiz@sympatico.ca,13169824,000000119714369,5,5,If the first person I talked to had been able to help me and not have me wait on the line for nothing - a lot of frustration from this guy and had to get mad before he transferred me to his supervisor..... almost makes you want to change company...,3
247973,08-SEP-11,07-SEP-11,Emylie,,fr,67.68.198.232,tymml@bell.net,13174240,000000119714328,4,4,,4
247974,08-SEP-11,07-SEP-11,Khouloud,,fr,67.71.181.254,supremep5@sympatico.ca,13173532,000000119708484,2,1,,
247975,08-SEP-11,07-SEP-11,Khouloud,,fr,174.95.0.205,ray.gus@sympatico.ca,13171798,000000119702666,4,5,Ne pas laissé passer les fameuses annonces comme autonet que je n`ai jamais communiqué merci Mme Raymonde Massé Bonne journée ,5
247976,08-SEP-11,01-SEP-11,Tiwari,,en,76.64.96.125,marzan@sympatico.ca,13102027,000000119592326,4,4,"Nothing that I can think of at this time. Thank you for your patience, Tiwari.",4
247977,08-SEP-11,07-SEP-11,Shinoj,,en,70.27.234.228,rhenson@sympatico.ca,13172018,000000119723337,4,4,"Iwas told they would check my line and call me back,it was fixed but no one called back,They could have emailed me back to let me  know what was wrong in the first place. ",4
247978,08-SEP-11,02-SEP-11,Med Hedi,,fr,70.48.18.205,gali2@bell.net,13096395,000000119616524,5,4,,4
247979,08-SEP-11,07-SEP-11,Cecile,,en,174.95.132.250,bjones10@bell.net,13161926,000000119717389,5,5,"Nothing.

Great service.",5
248478,08-SEP-11,07-SEP-11,Jonas,,en,69.159.22.245,fraserwoodsinc@sympatico.ca,13165054,000000119723629,5,5,,5
248479,08-SEP-11,07-SEP-11,Crystal,,en,174.91.192.150,aghazadeh@sympatico.ca,13160776,000000119705677,1,2,"be honest; which you are not.
I already have taken my longdistance and my cell to competition. my bill with you is never the same, every month is different then the previous month, i am looking for alternative to take my busines else where and i can not wait to see you go bankrupt.",1
248480,08-SEP-11,07-SEP-11,Eric,,en,70.53.122.23,blaircorcoran@sympatico.ca,13161940,000000119716866,5,5,It would have been helpful to have fixed the problem four hours earlier when it first arose. ,3
248481,08-SEP-11,07-SEP-11,Abdul,,en,70.53.122.23,blaircorcoran@sympatico.ca,13161942,000000119712538,3,2,Problem wasn't resolved at that time. Needed additional work. ,2
248482,08-SEP-11,07-SEP-11,Shoiab,,en,70.26.16.179,gordon.bowes@sympatico.ca,13165634,000000119709001,5,5,,5
248483,08-SEP-11,06-SEP-11,Jose,,en,76.67.200.66,stas.katsianas@sympatico.ca,13158414,000000119699854,5,5,,5
248484,08-SEP-11,06-SEP-11,Hector,,en,76.71.153.177,john.metcalfe@sympatico.ca,13151562,000000119685087,5,5,Not a thing!,5
248485,08-SEP-11,07-SEP-11,Diana,,en,174.92.87.57,RobsonMorii@bell.net,13160474,000000119716497,4,1,Allow returns of bell products at Bell Outlets.,3
248486,08-SEP-11,07-SEP-11,Elyes,,fr,174.95.225.242,james.jessop@sympatico.ca,13166534,000000119720447,5,5,Non,5
248487,08-SEP-11,06-SEP-11,Helmi,,fr,70.53.179.70,corriveau302@sympatico.ca,13147092,000000119699369,4,5,"Je crois que la portion traité avec ""Émilie"" à été écourté et c'est excellent!",4
248488,08-SEP-11,07-SEP-11,Drew,,fr,74.14.189.234,claire.martin@sympatico.ca,13162948,000000119704875,5,5,"Tout était très bien:  Drew a été gentil, patient et il a répondu à toutes mes questions.  Merci",5
248489,08-SEP-11,06-SEP-11,Emylie,,fr,206.172.176.189,danielgervaud@sympatico.ca,13147430,000000119684580,5,4,"Réussir au cours de l'un de mes 3 précédents appels   ce qu'a réussi ce conseiller 
Bravo Charles",3
248490,08-SEP-11,06-SEP-11,Emylie,,fr,205.237.66.185,r.celine@sympatico.ca,13156434,000000119683144,5,5,J'aurais aimé rencontré cette conseillère avant. J'avais demandé que mon internet soit annulé le 18 juillet et j'avais fait l'appel le 18 juin 2011.  Cela a été finalement règlé le 6 septembre avec Émylie.  Merci beaucoup.  Céline,5
248491,08-SEP-11,25-FEB-10,Ritwik,,en,76.70.81.141,ijjp@sympatico.ca,8064480,000000106569362,3,3,,3
248492,08-SEP-11,07-SEP-11,Mohamed Amine,,fr,67.68.58.244,michelinebeaudoin@sympatico.ca,13169936,000000119714082,4,2,reglé mon probleme,2
248493,08-SEP-11,06-SEP-11,Shobha,,en,70.48.75.234,peter.faussett@sympatico.ca,13156060,000000119699820,5,5,,4
248494,08-SEP-11,07-SEP-11,Salvador,,en,174.89.130.228,humll@sympatico.ca,13166204,000000119723793,1,1,"After spending an hour, the agent could not fix my problem nor did I have a sense that he really knew what was the problem.  He opened a ticket and my problem still persisted this morning (I could not send emails from my MS Outlook), so I called 310-SURF again.  This time, the agent quickly found the problem: the first agent had made a typing mistake on the server name in my account, so emails were not going from Bell Mail through to my MS Outlook.  The first agent should have been more careful when changing information on my profile - I am not surprised when he had trouble typing in 'Sympatico' and then typed the domain name as '.COM' rather than '.CA'

Being a former employee and now pensioner, I ALWAYS recommend Bell to my friends.  However, I always receive negative feedback on Bell support which is very disappointing and embarassing at times.

",4
248495,08-SEP-11,07-SEP-11,Frank,,en,70.24.207.107,martcarv@sympatico.ca,13169488,000000119704316,3,1,"Bell tech (very nice person) came to correct a problem, the next day the problem was back and identical to the previous day...tomorrow another tech will come, I hope they would send the same tech along with the file showing the problem, it would save a lot of time and I would not have to re-explain...we will see tomorrow. Thank you for your interest in trying to keep a good service, again I must say that the young man was very very pleasant and good mannered.",3
248496,07-SEP-11,06-SEP-11,Anis,,fr,174.93.191.142,maxtrem@bell.net,13154134,000000119681634,1,1,je l'.ai fait aujourd'hui avec un autre technicien de votre compagnie et cette fois ci j'ai été satisfait pleinement.,4
248497,07-SEP-11,06-SEP-11,Liz,,en,76.65.167.163,ejp1@sympatico.ca,13148498,000000119678574,5,5,Let your left hand know what your right hand know what its done.,5
248498,07-SEP-11,06-SEP-11,Sami,,fr,67.68.221.108,rogerh3@sympatico.ca,13157116,000000119698572,5,5,,5
248499,07-SEP-11,06-SEP-11,Marouen,,fr,69.157.84.174,madoalain@sympatico.ca,13153530,000000119698367,1,1,"La personne parlait mun français que j'avais de la difficulté à comprendre.  Il n'a pas été capable de régler mon problème.  Il m'a mis en attente pour véréfier avec un autre service et après plus de quinze minutes d'attente, la ligne s'est rompue.  J'ai dû rappeler et me remettre en ligne avant de reparler à quelqu'un.  J'étais très faché.  La personne n'a toujours pas réussi à régler le problème.  J'ai été transféré à un supérieur qui a finalement décidé d'envoyer un technicien à la maison pour voir sur place.  Il doit venir jeudi.
1- que la ligne téléphonique ne lâche pas.
2- que le conseiller ne me fasse pas poirotter pendant de longues minutes sans me dire un mot.  J'ai même été obligé de demander s'il était toujours là.
3- Ne pas me laisser santir que je ne connaissait rien.  La solution prise en dernier est ce que je disait dès le début, soit que le rooter est défectueux.",1
248500,07-SEP-11,06-SEP-11,Ahmed Ramy,,fr,184.144.189.248,mich.1@sympatico.ca,13154432,000000119677495,3,4,Ne pas avoir à payer des frais de 25% parce que je change de catégorie de service. ,3
248501,07-SEP-11,14-JUL-11,Carla,,en,174.92.95.18,dgoyette4@sympatico.ca,12591253,000000118482582,4,,,
248502,07-SEP-11,05-SEP-11,Mohammed,,en,70.53.110.230,angiev3@sympatico.ca,13133634,000000119667675,5,5,I was on the phone with this gentleman for almost an hour.  I think he should have been able to resolve the problem quicker maybe.,4
248503,07-SEP-11,06-SEP-11,Claudia,,en,69.157.58.133,patboo@sympatico.ca,13155822,000000119699150,5,4,,5
248504,07-SEP-11,31-AUG-11,Haley,,en,205.189.194.208,anthony1111@sympatico.ca,13071091,000000119547536,4,4,"Cell phone better L/D minutes,i.e.200 on same plan and all Cda.+ U.S.A.free calls.",5
248505,07-SEP-11,06-SEP-11,Chantal,,en,184.144.129.105,dj.alain.merizzi@sympatico.ca,13148006,000000119694313,5,5,,5
248506,07-SEP-11,06-SEP-11,Salwa,,fr,67.71.115.202,andre_laf@sympatico.ca,13144860,000000119681352,3,4,ne pas me faire attendre sur la ligne aussi longtemps,3
248507,07-SEP-11,04-SEP-11,Emely,,en,70.26.163.161,cambareri1@sympatico.ca,13126621,000000119647608,5,1,I do not know .,5
247058,09-SEP-11,08-SEP-11,Chantal,,en,216.209.175.34,mmjwreeder@sympatico.ca,13184314,000000119747406,5,5,"I just wish all your phone customer reps where as well spoken and knowledgable as this person was. I called a week earlier to relocate my services, the condo I'm going to has only Rogers available - a cancellation order was issued and a new home phone #.
TV I knew had to be changed over as well as Internet.
After discussing with family who have Rogers, convinced me to go completely with Rogers - so back on the phone to cancell my order with Bell - operator, after 30 minutes had resolved all my issues, - 1)able to port my land phone over and keep same number, 2) Internet, use a hub and keep my dial up with  no changes for the short term until I make time to switch to lap top from my 8yr.old desk model, 3) TV yes, it has to change, 4) Cell,no change is required as I have pre-pay with Bell.
I really do not like having to have two communication carriers to pay at the end of the month - but it seems no way around it - Just sorry BEll could not have won the contract for this 60 unit condo in Orangeville.  
Also, family seem to think that I will be paying much less for same services, we shall see - I'm relocating for 1 year, I could well be back with BELL in the future. My husband had a standard answer when ever called to switch to someone else for phone services - ""I've always been with Bell - I'm XX years old and I'have no intention of changing. He died 2 yeras ago at age 88. Always a BELL person. 
Have a pleasant day.
Marllee Reeder",5
247059,09-SEP-11,08-SEP-11,Lotfi,,fr,74.57.158.56,bloumir@sympatico.ca,13176644,000000119740158,3,2,Améliorer votre système de facturation.,3
247060,09-SEP-11,08-SEP-11,Gloria,,en,64.231.149.188,gtevlin@sympatico.ca,13179968,000000119730629,5,5,No improvement possible in this instance. Support was perfect!,5
247061,09-SEP-11,06-SEP-11,Karla,,en,70.50.28.227,mbwhite@sympatico.ca,13154182,000000119684430,5,5,"Karla was extremely helpful and restored temporarily my internet connection. She told me what to do in case I lost it again until I receive in the mail the new modem. She seemed to be very knowledgeable and efficient. Unfortunately, she transferred my call so my line could be checked properly to another agent, JR, who was not only incompetent and managed to change my settings until I lost my connection completely; but he also said he would keep on checking on the line and would call within 24 hours and this never happened. After not having internet for 42 hours, with the obvious disruption to my business and our family daily life, I eventually tried to follow Karla's simple but clearly efficient advise and it worked. My internet is been working since yesterday morning and it's still working at this time. The total amount of time I spent on the phone last Tuesday was 3 hours, not a very pleasant experience! I wish I could talk to agents like Karla every time I call.",
247062,09-SEP-11,08-SEP-11,Thitola,,en,69.158.180.196,dniznik@sympatico.ca,13178518,000000119754478,4,4,"I WAS PUT ON HOLD FOR TOO LONG A PERIOD.
OTHERWISE I AM HAPPY.
                     DAVE",4
247063,09-SEP-11,07-SEP-11,Stephanie,,en,199.198.251.108,sumanmiller@sympatico.ca,13173520,000000119707801,5,5,Bell representatives are better listner and are more responsive to helping resolve issues,5
247064,09-SEP-11,08-SEP-11,Majdi,,fr,76.67.91.57,rene.monique.morissette@sympatico.ca,13186015,000000119744737,3,3,"J'avais de la difficulté à comprendre le Messueur 
mais pour le reste tout était correcte
Je n'ai pas eu aussi si les filtres pour le télé était gratuit ou avit un coût et combien",4
247065,09-SEP-11,08-SEP-11,Deepika,,en,76.70.49.10,justerlyn@sympatico.ca,13181820,000000119731946,4,4,I recall recent TV ads stating that customer service reps were located in Canada. Why was my rep located in India????,1
247066,09-SEP-11,08-SEP-11,Imen,,fr,70.30.151.108,sandranellie@sympatico.ca,13186720,000000119745721,1,2,Écouter mes demandes et ne pas tenter de me vendre 12 000 services dont je n'ai pas besoin ou qui ne sont pas adaptés à mes besoins.,
247067,09-SEP-11,08-SEP-11,Naveenkumar,,en,65.92.54.33,kugela@sympatico.ca,13182324,000000119750673,2,1,"When unable to resolve  my profile and new email issue I expected that the call would just be routed to a more senior expert for immediate assistance , instead of being told that I would be contacted within 48 hours!",3
247068,09-SEP-11,08-SEP-11,Jason,,en,65.95.225.190,jpsmitty@sympatico.ca,13181686,000000119735962,5,5,It would be nice to have hi-speed available in my area.,4
247069,09-SEP-11,08-SEP-11,Afef,,fr,174.91.235.21,lfbabin@sympatico.ca,13182638,000000119734367,5,4,,5
247070,09-SEP-11,08-SEP-11,Makram,,fr,174.91.235.21,lfbabin@sympatico.ca,13182640,000000119742599,5,4,,5
247071,09-SEP-11,08-SEP-11,Aida,,fr,70.52.7.72,ijoly@sympatico.ca,13180494,000000119730946,5,5,Rien mon  besoin est comblé,4
247072,09-SEP-11,08-SEP-11,Mahesh,,en,67.68.8.173,nhyatt@sympatico.ca,13184826,000000119730246,5,5,,4
247073,09-SEP-11,08-SEP-11,Alejandro,,en,70.52.183.119,vicdobson@sympatico.ca,13188292,000000119741524,2,4,"I think the one thing that you could do to improve customer service would be to hire Canadians. Many people talk of how difficult it is to negotiate with Bell because one always has to speak to foreigners. Besides the accent, I find it shocking and horrifying that such a large company doesn't hire Canadians.  I resent calling your customer service.  ",1
247074,09-SEP-11,08-SEP-11,Khan,,en,209.105.210.118,a_wenzel@bell.net,13175452,000000119735175,1,3,"turn your volume up on your phones, can't hear the representative at all.  if you do not know the answer, don't transfer me to someone who also doesn't know the answer.  English speaking representatives would've been nice.",1
247075,09-SEP-11,08-SEP-11,Eric,,en,174.117.0.69,flemming.gang@sympatico.ca,13179232,000000119749314,5,4,rep was very good at providing answers,4
247076,09-SEP-11,08-SEP-11,Michelle,,en,184.147.42.251,ken.marazzo@sympatico.ca,13182064,000000119748348,5,5,the road to get to the representative is confusing and highly frustrating. for what i wanted to do the instructions were not clear and i had to restart about 5 times before i finally figured it out.  grrrr,4
247077,09-SEP-11,08-SEP-11,William,,en,70.26.48.116,btmp@sympatico.ca,13176934,000000119733928,1,3,"Have staff who understand how the internet works and what a DNS is without having to tell you what they ""think"". 
The fact that you sub out the internet tech support to El Salvador is a very big shame! ",1
247078,09-SEP-11,08-SEP-11,Joshua,,en,70.52.254.121,smackads@sympatico.ca,13187178,000000119746295,5,5,Nothing. Very pleased with service. Thank you. ,3
247079,09-SEP-11,08-SEP-11,Mustapha,,fr,207.96.178.34,villacortaj@sympatico.ca,13188326,000000119751152,1,1,"J'avais besoin de mon code internet afin de creer le lien Outlook, au lieu de celà, le technitien a changé mon mot de passe pour avoir accès à mon compte e-mail. En plus de se montrer impatient.",1
247080,09-SEP-11,08-SEP-11,Aymen,,fr,65.94.84.135,mar.turcotte@sympatico.ca,13183352,000000119740103,4,4,"Ce technicien a bien répondu à mon problème et il a été très courtois.
Merci",5
247514,07-SEP-11,05-SEP-11,Badreddine,,fr,174.88.161.57,noel.yves@sympatico.ca,13140702,000000119665741,1,1,"Faire affaire avec un agent CANADIEN, je suis écoeuré de faire affaire avec quelqu'un qui comprend pas le français QUÉBECOIS, les Tunisiens ne save pas nous comprendre, il y a d'autres fournisseurs de service qui sont capable de fournir un service à la clientèle adéquat",1
247515,07-SEP-11,23-JUN-11,Haythem,,fr,76.65.80.221,mariellericard@bell.net,12399408,000000118016053,5,5,"vous ne pouvez pas etre plus competant que vous etes presentement.
      merci beaucoup.
         Marielle",5
247516,07-SEP-11,01-SEP-11,Stanley,,en,174.95.253.59,Roy2011@bell.net,13090337,000000119590524,5,4,,5
247517,07-SEP-11,06-SEP-11,Nelly,,en,69.159.64.152,mary-ellenwade@sympatico.ca,13153986,000000119675751,4,3,Part of the problem I was having was to delete a few hundred emails that were downloaded to my email in box by the last rep that helped me however... I'm still having trouble with duplicate emails coming into my inbox in Outlook express.,3
247518,07-SEP-11,05-SEP-11,Arun,,en,76.66.39.248,stvchambers@sympatico.ca,13142680,000000119655563,3,3,"believe what I was saying
It was proved to be true",3
247519,08-SEP-11,05-SEP-11,Neha,,en,70.48.163.43,mikeandbarbblack@sympatico.ca,13140138,000000119670858,2,4,"I was on the phone for almost 2 hours trying to get back on the net before Neha switched me to a supervisor who in under 10 minutes told me that the problem was with my modem and sent me a new one.Would it not be practical to ascertain if the first thing that was checked was to see if your equipment was working properly?? Neha was courteous and I believe she did the best she could.
michal black",3
247520,08-SEP-11,07-SEP-11,Ramzi,,fr,70.31.212.66,sergecloutier_@sympatico.ca,13172956,000000119718113,5,5,,5
247521,08-SEP-11,07-SEP-11,Imen,,fr,76.69.176.27,claudelag4@sympatico.ca,13162988,000000119707750,3,4,,3
247522,08-SEP-11,06-SEP-11,Budala,,en,24.37.151.103,jcrook007@sympatico.ca,13150948,000000119699876,5,5,Nothing more quite satisfied!,5
247523,08-SEP-11,06-SEP-11,Moncef,,fr,65.94.14.248,dmongeau@bell.net,13148094,000000119675349,5,5,,5
247524,08-SEP-11,07-SEP-11,Sarah,,fr,76.64.108.102,rcamirand1@sympatico.ca,13171842,000000119711794,5,5,m'offrir la haute vitesse (fibe) ,3
247525,08-SEP-11,07-SEP-11,Jose,,en,174.91.174.42,jimcsr@sympatico.ca,13167052,000000119718518,5,5,Nothing. The call was handled perfectly. Jose was extremely capable and very helpful.,5
247526,08-SEP-11,04-SEP-11,Nandhini,,en,174.94.34.163,scouillard1@sympatico.ca,13131789,000000119643455,5,5,The tech was excellent. Unfortunately there was a technical problem and I could hardly hear her after being on hold briefly to let her complete one component of the help. She did try to correct this with only partial success. ,5
247527,08-SEP-11,06-SEP-11,Nesrine,,fr,70.29.191.44,lynn_cameron@bell.net,13153380,000000119678094,2,,"Je vous suggère la publicité suivante: Les affaires vont bien, car la vie est BELL pour ses compétiteurs ! Voici pourquoi. Au total, 6 appels ont été nécessaires pour résoudre le problème pourtant si simple à résoudre. Chez Bell, le temps d'attente est long et le menu d'accès est compliqué. J'ai gaspillé au total 4 heures pour tenter de résoudre un problème qui aurait dû prendre 2 appels téléphoniques et 15 minutes. Toujours en ce qui a trait au service internet, vous n'avez pas respecté l'entente de renouvellement initial. Cela a pris 4 mois à régler. Pour revenir au problème actuel et la communication pour laquelle vous demandez du feed-back, considérant tout ce qui s'est passé, vous n'avez pas la cote et l'employé non plus, car des appels additionnels furent nécessaires. Il faut regarder dans son ensemble le traitement du client. Ce délai indu à traiter la dernière demande m'a occasionné une perte de salaire. Mon employeur ayant une conscience environnementale nous permet de faire du travail à partir du domicile. C'est conditionnel à ce que les échéanciers soient respectés. Une communication internet est nécessaire. Il se donne cette peine afin  de nous faire éviter la grande congestion routière occasionnée par l'ensemble des travaux effectués à Montéal. Une plainte RECEVABLE sera déposée et il me reste à choisir le lieu ou elle sera efficace. Les affaires vont bien et la vie est Bell, c'est faux. Vous ne vous souciez pas du client. Votre laxisme m'a couté du salaire de l'inquiétude et plus. Sur le total des 17 appels, certains furent pour régler un problème internet initial que certains employés ne sont pas souciés d'aider à résoudre. De plus j'ai acheté un cellulaire avec carte d'appel Bell, par insouciance les employés n'ont pas été de service. Voilà pour quoi je change de compagnie de cellulaire. Voici le cumul de l'insatisfaction. J'ai demandé qu'un superviseur m'appelle on m'a dit dans 72 heures. BRAVO. Je ne m'attends pas à recevoir cet appel. Afin de régler un problème, un état de crise et d'urgence sont nécessaires.",1
247528,09-SEP-11,08-SEP-11,Zulfiquar,,en,76.69.151.74,ian_ellingham@sympatico.ca,13180440,000000119731972,4,4,"Technician had a very soft voice.  He needed to speak louder.  

Very puzzled by why such a simple thing needed a technician.  I was simply trying to add another e-mail address and that should have been easy to do through a website.",4
247529,09-SEP-11,08-SEP-11,Sandra,,en,74.12.235.21,dave.sutch@sympatico.ca,13178052,000000119737406,3,3,To answer my call faster. Also my bill to be adjuusted accordingly  also thinking about switching to my local cable company Thank You,2
247530,09-SEP-11,08-SEP-11,Kmar,,fr,65.94.84.135,mar.turcotte@sympatico.ca,13183354,000000119739247,4,4,"Cette technicienne a travaillé très fort avec moi pour vider la boite de fichiers éliminés. Elle a ét d'une patience remarquable et  très polis.
Merci",5
247531,09-SEP-11,08-SEP-11,Alejandro,,en,76.67.19.130,ccowper@sympatico.ca,13177230,000000119755161,5,5,Service was excellent,5
247532,09-SEP-11,08-SEP-11,Jaime,,en,174.93.71.206,mwheeler54@sympatico.ca,13184588,000000119753942,4,1,,4
247533,09-SEP-11,08-SEP-11,Asma,,fr,67.68.219.92,rogerraymond@bell.net,13186334,000000119732760,5,5,,5
247534,09-SEP-11,08-SEP-11,Fida,,fr,174.92.184.48,pierrette.marcotte2@sympatico.ca,13185540,000000119734571,4,,je pense rien de plus car vous ne travailler pas avec Incrédimail,5
247535,09-SEP-11,08-SEP-11,Sharon,,en,70.26.120.189,k.abouzeenni@sympatico.ca,13181840,000000119747985,3,3,"loyalty program seems like it has 2 prices one low price would have been fine now i have to call back and see if you will ,atch ",3
247536,09-SEP-11,08-SEP-11,Asiya,,en,174.95.138.168,dick.kamphuis@sympatico.ca,13178390,000000119736520,5,5,,5
247537,09-SEP-11,08-SEP-11,Oussema,,fr,174.93.247.122,Louisedesmarais@bell.net,13175288,000000119745512,5,5,"Le service est tres bon .
tout mon probleme a ete regler.
merci encore ",5
247538,07-SEP-11,01-SEP-11,Kumar,,en,70.24.212.183,feliks.sca@sympatico.ca,13095947,000000119589078,2,4,"If the technician had not caused my security system to go down
.I had to have the system guy in on Tuesday to repair. I lodged a complaint with Bell and they said they would credit me  the amount .. I hope that to be true!",2
247980,08-SEP-11,07-SEP-11,Manel,,fr,74.15.214.31,j_poliquin@sympatico.ca,13166468,000000119719941,1,1,"respecter le contrat de 12 mois que j'ai avec Bell depuis le 9 mars 2011
confirmation # 115 642 272
frais de modem gratuit
32,95$ / mois
45 gig sans frais supplémentaire
réf. Marie France",1
247981,08-SEP-11,06-SEP-11,Yosra,,fr,67.68.107.25,carmenlajoie@sympatico.ca,13146344,000000119684397,5,1,,3
247982,08-SEP-11,06-SEP-11,Deepika,,en,70.26.57.39,james.trevelyan@sympatico.ca,13150736,000000119673475,2,1,Proper training to ensure that consistent messages are rec'd from all CSR's. More information available to the CS's to explain issues to the client.,3
247983,08-SEP-11,07-SEP-11,Mahesh,,en,65.92.145.251,l.harding@sympatico.ca,13168126,000000119724780,1,1,"The customer service rep could not resolve my issue & promised me a call back within 2 hours from a Senior Technician. It is now 19 hours later and still no call back. So I will have to call again tonight. 
The customer service rep also interrupted me more than once while I was talking.",2
247984,08-SEP-11,07-SEP-11,Sharadha,,en,65.92.145.139,john.gruszka@sympatico.ca,13167292,000000119704716,4,5,"I had a hard time to anderstand the person  
 I talked to in the beginning. But I am  satisfied ,with the service. Thank you.",5
247985,08-SEP-11,07-SEP-11,Stephanie,,fr,70.26.177.159,sz9w8h@sympatico.ca,13173636,000000119712131,5,2,,4
247986,08-SEP-11,07-SEP-11,Manuel,,en,65.95.162.155,brad.needham@sympatico.ca,13162090,000000119705521,1,,I was transferred 4 times back and forth and put on hold for a total of almost a hour.  All I wanted was someone to come out and replace the line coming from the box on the outside of the house to inside the house as it is damaged.  I also had a lot of trouble understanding your reps on the phone their accents make it difficult to understand.,2
247987,08-SEP-11,06-SEP-11,Rolando,,en,70.55.49.239,aljacob@bell.net,13144682,000000119677940,5,4,,5
247988,08-SEP-11,07-SEP-11,Danilo,,en,207.164.79.10,jonvs@sympatico.ca,13167376,000000119724136,3,3,,4
247989,08-SEP-11,07-SEP-11,Jose,,en,76.67.96.55,wfruehauf@sympatico.ca,13174664,000000119721486,3,3,"Outlook Express did not open. I was told that it is a Microsoft problem.
I maintain that it was a Bell Sympatico problem. Indeed, when I tried again, Outlook Express did open. This shows that it was a Sympoatico probkem.",3
247990,08-SEP-11,07-SEP-11,Elijah,,en,65.93.98.180,bugandchris@sympatico.ca,13162248,000000119726532,5,5,nothing,5
247991,07-SEP-11,04-SEP-11,Asiya,,en,76.66.67.159,marilyn.teague@sympatico.ca,13130003,000000119650113,5,4,,5
247992,07-SEP-11,06-SEP-11,Jason,,en,70.49.150.239,scdefreitas@bell.net,13157724,000000119683645,5,5,,5
247993,07-SEP-11,06-SEP-11,Rolando,,en,70.49.132.180,rnhart@sympatico.ca,13156986,000000119682249,,,I didn't have  a call from Bell yesterday so truthfully I cann't fill out the survey.  Had one today and if i get a survey on that conversation I'd be glad to fill it out.,
247994,07-SEP-11,06-SEP-11,Rolando,,en,70.49.75.43,zagreb@bell.net,13160072,000000119682664,,1,Have reliable service,1
247995,07-SEP-11,06-SEP-11,Kevin,,en,24.114.255.83,mkeeley@sympatico.ca,13154712,000000119699751,5,4,"I think that this service care representative did an excellent job. He listened to what I was saying, realized that many of the common resolutions had already been tried and was willing to look for possible problems. He is an excellent representative. Given that most of your care personnel are below par this makes him look even better.",5
247996,07-SEP-11,06-SEP-11,Patricia,,en,70.26.107.206,owls.nest@sympatico.ca,13155718,000000119700428,3,4,,4
247997,07-SEP-11,06-SEP-11,Audiel,,en,76.69.6.104,sbartels@bell.net,13157696,000000119679175,3,4,,4
247998,07-SEP-11,01-SEP-11,Rosa-Maria,,en,64.201.63.122,the_williams_family@sympatico.ca,13116157,000000119583331,2,2,Had someone on the phone who's English was more easily understandable.,2
247999,07-SEP-11,05-SEP-11,Juan,,en,70.54.155.142,hawley3@sympatico.ca,13137122,000000119670234,5,4,nothing,5
248000,07-SEP-11,06-SEP-11,Thitola,,en,65.93.207.234,don.willcox@sympatico.ca,13148144,000000119691534,3,2,Problem was turned over to tech. staff.  I was promised response within 48 hours.  The problem still exists.  ,3
248001,07-SEP-11,31-JUL-11,Julio,,en,74.14.61.165,flossy@bell.net,12755883,000000118851455,5,5,,5
248002,07-SEP-11,06-SEP-11,Hugo,,en,184.148.174.220,lynn.hupe@sympatico.ca,13153374,000000119687763,5,5,Not sure,5
248003,07-SEP-11,05-SEP-11,Mehdi,,fr,69.157.174.33,limartel@sympatico.ca,13138942,000000119660362,3,2,"le lendemain, soit le 7 sept., un autre technicien a résolu complètement le problème. ",4
248004,07-SEP-11,06-SEP-11,Edward,,en,64.228.70.190,kenmcc1@bell.net,13152228,000000119687518,3,3,I was having a problem connecting to my Internet and kept recieving a message about my IP address . Saying I did not have one that allows me to connect this is not the first time it happened . I had the same message this morning when I started up my computer but it  finaley hooked up . ,3
248005,07-SEP-11,06-SEP-11,Carlos,,en,67.70.130.61,wendy.froats@sympatico.ca,13159730,000000119681380,4,4,,4
248006,07-SEP-11,03-SEP-11,David,,en,64.228.209.97,santillim@sympatico.ca,13124177,000000119636805,5,5,,5
248007,07-SEP-11,30-AUG-11,Sudhakar,,en,174.89.29.249,willaim.armstrong076@sympatico.ca,13069375,000000119526144,4,3,Resulted in a solution.  It took an on-site investigation by a repair person to find and solve the problem,5
248008,07-SEP-11,06-SEP-11,Alaaeddine,,fr,76.69.228.223,madus@bell.net,13153538,000000119683197,5,5,"corriger la situation dès le début mais nous sommes très satisfait de Alaeedine. Il a été très patient et poli.
Merçi. Nous attendrons le technicien vendredi le 9 . 
Mado Dussault",5
248009,07-SEP-11,06-SEP-11,Mohammed,,en,174.93.68.30,faye.smith@sympatico.ca,13148894,000000119697502,4,4,,4
248010,08-SEP-11,07-SEP-11,Nikitha,,en,69.157.55.13,johnelliott7@sympatico.ca,13167334,000000119704052,5,5,"Nothing my rep was the best, patient, knowedgeable and very helpful.",5
248011,08-SEP-11,07-SEP-11,Arturo,,en,74.198.9.165,tifany.johnsen@sympatico.ca,13173950,000000119727508,5,5,,5
248012,08-SEP-11,07-SEP-11,Eya,,fr,174.91.18.185,sylvie.n@sympatico.ca,13173614,000000119718874,1,1,,1
248013,08-SEP-11,07-SEP-11,Aurea,,en,74.15.56.59,shicli@sympatico.ca,13173080,000000119720269,4,4,Speak a little slower as I have a hearing problem.,5
248014,08-SEP-11,01-SEP-11,Budala,,en,70.31.62.96,kbuurs@sympatico.ca,13079421,000000119580821,5,5,made it easier to get to talk to a person,4
248015,08-SEP-11,05-SEP-11,Adnan,,en,70.27.232.47,john.connacher@sympatico.ca,13138054,000000119665038,4,4,When Mpdem received did not tell us we had to have it activated Would have saved much frustration  three explanations to your techs.,5
248016,08-SEP-11,19-AUG-11,Luis,,en,70.50.217.35,alan.bradshaw036@sympatico.ca,12948973,000000119284173,5,5,Provide this level of service on every call.  Previous calls have not matched this level of service.  Spending hours on the phone to India can be frustrating.,
248017,08-SEP-11,22-AUG-11,Linda,,en,70.54.3.20,marc.kristy@sympatico.ca,12980659,000000119347365,4,4,,5
248508,09-SEP-11,07-SEP-11,Masood,,en,70.26.25.243,marmon23@sympatico.ca,13169465,000000119703043,4,4,"This was my second service call before the problem was correctly diagnosed.
The problem was a red power light on 5200DSL modem.
1st service call - The representative sent a new AC adaptor. Problem not solved.

2nd service call - The representative sent a new DSL modem. Problem solved.

Lost my Internet connection for 7 days. ",3
248509,09-SEP-11,08-SEP-11,Divya,,en,76.71.150.44,dac1@sympatico.ca,13177868,000000119736906,4,4,,4
248510,09-SEP-11,08-SEP-11,Mauricio,,en,174.88.150.224,miramilanovic@sympatico.ca,13184228,000000119754855,5,5,Nothing,5
248511,09-SEP-11,08-SEP-11,Steph,,en,174.88.150.224,miramilanovic@sympatico.ca,13184232,000000119749317,5,5,Nothing,5
248512,09-SEP-11,08-SEP-11,Juan Carlos,,en,70.30.135.149,j.rueckert@sympatico.ca,13180630,000000119753920,3,2,Representative should have been more knowledgeable about the 2wire wireless DSL box.,3
248513,09-SEP-11,08-SEP-11,Joseph,,en,174.88.150.224,miramilanovic@sympatico.ca,13184230,000000119747809,3,2,HE WAS NOT TOO SURE ON HOW TO FIX THE PROBLEM ,5
248514,09-SEP-11,06-SEP-11,Jean,,en,174.94.31.212,c.doak@sympatico.ca,13146206,000000119676750,1,1,Given me the discout I was told I WOULD GET THE PREVIOUS TIME i CALLED IN.,2
248515,09-SEP-11,07-SEP-11,Estephania,,en,184.146.169.35,lladeroute@sympatico.ca,13168644,000000119716240,2,2,Better education of your security services for your operators,4
248516,09-SEP-11,06-SEP-11,Sofien,,fr,184.146.247.183,aime.fournier@sympatico.ca,13144476,000000119693489,1,1,Je payais depuis des années pour un service de HAUT VITESSE et je n`avais qu`un service intermédiaire depuis surement toujours. La seule chose qu`elle a faite était de m`offrir un service à basse vitesse parce qu`il semblerais que ce serais la seule passibilitée à m`offrir quand le technicien venais juste de me donner le service à HAUTE VITESSE. Je suis avec Bell depuis 1970 et le service de FIDÉLITÉ ne m`offre rien à part de m`enlever plus de service.,1
248517,09-SEP-11,07-SEP-11,Elijah,,en,174.88.173.205,patsyray@sympatico.ca,13171162,000000119728417,5,5,,5
248518,09-SEP-11,08-SEP-11,Ramy,,fr,67.70.24.220,cote.j@sympatico.ca,13177708,000000119754373,5,5,,5
248519,09-SEP-11,08-SEP-11,Grace,,en,76.68.127.98,rockall@sympatico.ca,13186306,000000119747314,4,5,,4
248520,09-SEP-11,08-SEP-11,Yara,,en,74.14.19.44,pellicore@sympatico.ca,13185384,000000119754267,5,5,REDUCE MY COST,5
248521,09-SEP-11,08-SEP-11,Bernard,,en,65.95.58.242,ann.sullivan@sympatico.ca,13176022,000000119741278,5,5,"these comments only apply to Giovani - the other 2 hours that I spent with various agents or ""phone chat"" people was horrific - an exercise in patience and useless.  Giovanna was wonderful, helpful, kind, patient and solved my problem - this was after 3n 1/2 hours with different bell personnel",3
248522,09-SEP-11,07-SEP-11,Hency,,en,70.48.211.19,heatherjohnrobertshaw@sympatico.ca,13165981,000000119712595,5,3,"problem was line accidently disconnected outside of house, not resolved until next day, not satisfactory, incurred expense using cell phone for problem not of my making, internet rep very good, bell iine service not acceptable for expectation of land line phone ",3
248523,09-SEP-11,07-SEP-11,Nas,,en,174.95.219.91,terence.gallagher@sympatico.ca,13173782,000000119706712,4,3,,4
248524,09-SEP-11,07-SEP-11,Mahesh,,en,76.70.112.148,kboughton@sympatico.ca,13167814,000000119707829,5,5,Nil,5
248525,09-SEP-11,08-SEP-11,Mario,,fr,69.156.132.169,denisarcand@sympatico.ca,13178256,000000119732557,2,2,"Dans votre message vous indiquez que Vous dîtes que j'ai fais appel à votre service lorsque c'est vous qui avez communiqué avec moi pour m'indiquer que votre serveur avait noté qu'il y avait peut être un problème en rapport avec mon internet. Cherchez-vous seulement à faire de l'argent car chez moi l'internet fonctionne très bien . Si un technicien entre chez moi,vous savez fort bien qu'il va en résulter une facture que je devrai payer. J'ai été très déçu depuis que je suis passé de internet intermédiaire à la haute vitesse. Service ,facturation ect. ",1
248526,09-SEP-11,07-SEP-11,Diego,,en,65.92.69.199,ogmg@bell.net,13170922,000000119728181,4,3,,4
248527,09-SEP-11,01-SEP-11,Praveen,,en,70.26.67.125,john489@sympatico.ca,13099127,000000119598767,5,5,,5
248528,09-SEP-11,02-SEP-11,Sulochana,,en,64.229.173.237,connie.v@sympatico.ca,13093783,000000119616254,4,5,Sulochana was very difficult to understand. I would have appreciated someone from Canada to speak to me.,4
248529,08-SEP-11,07-SEP-11,David,,en,70.30.86.235,jane_anderson@sympatico.ca,13166592,000000119718595,1,3,"If one rep passes a customer on to another rep, make sure the first rep explains the customers request and provides as much information as possible so the customer does not have to repeat the same information multiple times",2
248530,08-SEP-11,06-SEP-11,Ronald,,en,68.171.231.17,pjjones@bell.net,13156215,000000119686173,5,5,"I can't think of anything that could have been done ""better"" in this case. My problem was resolved very quickly. I am very satisfied with the help I received from Ronald.",5
248531,08-SEP-11,05-SEP-11,Elyes,,fr,69.159.135.16,janelle.alain@sympatico.ca,13137576,000000119669437,4,4,Le service que j'ai reçu était adéquat bien que l'accent de la personne était parfois difficile à comprendr.,4
248532,08-SEP-11,07-SEP-11,Jamel,,fr,76.69.174.189,sylvie3@bell.net,13173624,000000119723802,4,4,,
248533,08-SEP-11,02-SEP-11,Isaac,,fr,184.145.171.63,daniru1@sympatico.ca,13110943,000000119626357,4,4,,4
248534,08-SEP-11,07-SEP-11,Mahesh,,en,64.231.141.114,sac3@bell.net,13172636,000000119726865,5,4,,3
248535,08-SEP-11,07-SEP-11,Tayssir,,fr,70.29.136.151,djdarkknight@sympatico.ca,13163970,000000119704617,2,2,Une meilleure explication des conséquences a une modification d'un service. Annulation des frais de 25$ pour modification a un abonnement.,3
248536,08-SEP-11,05-SEP-11,Houssem,,fr,70.31.242.175,carrier.robert@bell.net,13134706,000000119670636,5,4,,5
248537,08-SEP-11,25-AUG-11,Sam,,en,70.50.186.76,erunstedler@bell.net,13014917,000000119425534,1,1,"Sam said he would put through a credit of $25.90, however the email I got from him only showed a credit of $14.48, so I had to call Bell AGAIN and have the remaining balance credited.",1
248538,08-SEP-11,07-SEP-11,Silvia,,en,70.24.213.81,julio.tosques@sympatico.ca,13167622,000000119720262,,,"Don't you find it curious that I had to call 3 times? I strongly recommend you find a better way to obtain customer feedback. One excellent way is to look in the mirror and make sure that what you see is what you want your customers to see. By the way, I had to make other calls to who I thought was Bell Canada because the problem persisted. Except I called 611 instead if 310-SURF. I had to make a huge investment of time for what amounted to a simple metallic trouble in a buried cable. I wonder how much time Bell invested in taking my calls. One of my least favourite sayings probably applies to this situation ""When all was said and done, more was said than done"". How sad.",
248539,09-SEP-11,07-SEP-11,Ali,,en,76.64.105.97,sptashnik@sympatico.ca,13173314,000000119707148,5,4,,4
247081,08-SEP-11,07-SEP-11,Ricardo,,en,76.64.220.68,marbeth.caron@sympatico.ca,13169198,000000119712959,5,5,"Nothing.

Ricardo was patient, and extremely helpful.
He is a credit to your company!",5
247082,09-SEP-11,08-SEP-11,Sarah,,en,76.67.75.97,emcrea@sympatico.ca,13178956,000000119752744,5,5,,5
247083,09-SEP-11,07-SEP-11,Victoria,,en,69.157.49.23,bismarck1@sympatico.ca,13161912,000000119718142,5,5,,4
247084,09-SEP-11,08-SEP-11,Gerardo,,en,65.94.212.195,rbail@sympatico.ca,13185896,000000119742768,4,4,,5
247085,09-SEP-11,08-SEP-11,Alpha,,fr,70.53.216.156,luc1.lavigne@sympatico.ca,13183002,000000119739069,3,3,,4
247086,09-SEP-11,30-AUG-11,Mariem,,en,76.69.195.200,matthewborsellino@sympatico.ca,13064511,000000119537397,5,4,using more caution when product plans have changed so that no extra fees will be set on future bills,3
247087,09-SEP-11,06-SEP-11,Nelson,,en,65.93.205.155,pcjmbryson@sympatico.ca,13155978,000000119697817,1,1,had an english speaking canadian rep instead of some twitt fron the phillipines,1
247088,09-SEP-11,27-AUG-11,Adnan,,en,204.40.1.129,nejia1@sympatico.ca,13039047,000000119474430,1,1,,1
247089,09-SEP-11,08-SEP-11,Gregory,,en,174.93.33.3,kimberlykoopman@sympatico.ca,13182206,000000119735543,5,5,,5
247090,09-SEP-11,05-SEP-11,Alex Arnoldo,,en,69.156.97.108,eaearle@sympatico.ca,13135928,000000119664392,5,5,Nothing.,5
247091,09-SEP-11,07-SEP-11,Rym,,fr,67.70.77.95,mccloutier@sympatico.ca,13169698,000000119715617,4,4,,5
247092,09-SEP-11,08-SEP-11,Ali,,en,174.91.64.66,pauljohn@bell.net,13185306,000000119737806,3,1,i can not understand why i have to contack cogeco to get my e-mail sorted out when i am now with bell for my internet ,3
247093,09-SEP-11,06-SEP-11,Sarah,,en,69.158.151.73,garciax4@sympatico.ca,13149264,000000119677341,4,3,,4
247094,09-SEP-11,08-SEP-11,Ginette,,en,76.64.37.179,hockey29@sympatico.ca,13180310,000000119749677,5,5,Overall the experience was good,5
247095,09-SEP-11,07-SEP-11,Celine,,en,70.24.18.33,patrick-ritchie@sympatico.ca,13171144,000000119714936,5,5,,5
247096,09-SEP-11,08-SEP-11,Kumar,,en,76.64.214.55,wjsutherland@sympatico.ca,13188588,000000119754625,4,3,,4
247097,09-SEP-11,06-SEP-11,Marouen,,fr,76.70.63.176,maximilio@sympatico.ca,13154126,000000119698947,5,5,"Rien, tout a été parfait!",5
247098,09-SEP-11,06-SEP-11,Khan,,en,74.15.34.166,patquakenbush@sympatico.ca,13155838,000000119678113,4,5,,4
247099,09-SEP-11,06-SEP-11,Asha,,en,69.159.218.7,davidprincz@sympatico.ca,13147604,000000119696257,3,4,Less time on hold.,4
247100,09-SEP-11,08-SEP-11,Kota,,en,70.51.27.31,gordnkay@sympatico.ca,13179862,000000119733516,4,4,"I don't like to be cricical as your representative did a good job in resolving my problem, but as I frequently find, language issues make communication difficult and you need to work on ensuring that those answering service inquiries have a good command of the English language. ",4
247101,09-SEP-11,08-SEP-11,Diana,,en,70.50.197.99,george.klempa@sympatico.ca,13179600,000000119742821,5,5,to many transfers and menue options,5
247102,09-SEP-11,07-SEP-11,Sondes,,fr,70.49.52.37,carolle.robert@bell.net,13162500,000000119701987,4,5,"il va de soit que le répondeur vocal n'est pas l'idéal, et le temps d'attente est quelque peu long.",5
247103,09-SEP-11,08-SEP-11,Shalini,,fr,76.67.165.81,petra.demers@sympatico.ca,13185462,000000119731043,1,1,J'ai parler a 3 ou 4 personnes differente au soutien technique et aucun n'a pu résoudre mon problème de courriel.  ,1
247104,09-SEP-11,06-SEP-11,Marcus,,en,174.92.137.162,washwell@sympatico.ca,13159688,000000119693752,2,4,"Bell Technical Support was contacted several times during the last 2 weeks and nothing was resolved. (We couldn't access the internet.) I was told that there was nothing wrong with your service to us. Then I was told that problem was outside of our house and a technician would come and check it out and repair what was necessary. After checking various connections inside and outside, he determined that the problem was, in fact, with the modem, which he replaced. The service problem has now, finally, been resolved. ",3
247105,09-SEP-11,08-SEP-11,Jordan,,en,74.12.8.221,frank_statti@sympatico.ca,13179322,000000119737339,4,3,The new monthly rate that the rep gave me is only active for 1 year... there should be an option to have your rep contact me before the 1 year is up to see if they can offer another pricing model... otherwise i will forget and then see my bill increase and then call in to complain and then maybe get another competitive offer... or i get frustrated and look at offers from competitors.,3
247106,09-SEP-11,08-SEP-11,Harathi,,en,174.95.140.131,dshickey@sympatico.ca,13178700,000000119750592,3,3,Have someone that spoke clear English! It was very frustrating that we had to repeat ourselves on numerous occassions because of the language barrier.  I was on the phone for 45 minutes!,1
247107,09-SEP-11,06-SEP-11,Umesh,,en,67.70.83.56,perrhugh@sympatico.ca,13156040,000000119685363,5,1,Umesh did his job well as did Danny who followed up on his work. However my  subsequent experience was a great waste of my time. Two appointments for a service visit to my home were not kept and your representatives who took my calls about it on Sept 8 and 9 were unable to help me and misled me. At this point my situation is not yet resolved and I have only a promise that something will be done. Pretty lousy service in my opinion.,2
247108,09-SEP-11,08-SEP-11,John,,en,70.24.167.104,josephgazzy@sympatico.ca,13181608,000000119754989,5,5,The probleme was from the teleohone line changed from the rrpair made september the8 2011,5
247109,09-SEP-11,20-AUG-11,Mahender,,en,76.67.100.89,sid.greenberg@sympatico.ca,12965121,000000119304414,5,4,,5
247110,09-SEP-11,08-SEP-11,Wissem,,fr,174.94.99.138,daniellepion@sympatico.ca,13177954,000000119752037,5,5,,5
247111,09-SEP-11,08-SEP-11,Christianne,,en,70.50.47.40,aumr@sympatico.ca,13176214,000000119732459,4,3,I had an old plan which was Unlimited. Pressure was put on me via removing bundle incentives & increasing my monthly internet rate by $5 and modem by $1. I believe that this was a ploy to eliminate those with Unlimited Plans which are no longer available. Totally unfair. I have always been a loyal Bell customer. I have used Sympatico ever since it has been available. I have referred many customers to Bell internet. This was no way to treat loyal customers,3
247112,09-SEP-11,08-SEP-11,Nebgha,,fr,65.92.4.134,amerineau@sympatico.ca,13175838,000000119745075,5,5,rien de plus,5
247113,09-SEP-11,06-SEP-11,Jason,,en,74.15.207.47,williamperera@sympatico.ca,13159794,000000119671962,5,5,,5
247114,09-SEP-11,07-SEP-11,Selim,,fr,70.53.189.210,boulor@sympatico.ca,13162072,000000119722061,5,5, ,5
247115,07-SEP-11,07-SEP-11,Neha,,en,69.165.165.55,sticki.chris@sympatico.ca,13158524,000000119700791,3,3,"I could hardly understand the technician, very high pitched voice.. and a lot of background noise.. I know I can ask for a Canadian Technician and I might do that next time.. this by the way is the second call I had to make in 2 weeks, if you check your records, I had a technician out at the house for the same issue 2 weeks ago.
I do hope we have the issue solved..",4
247539,07-SEP-11,06-SEP-11,Moises,,en,174.93.72.225,rick_shaw@sympatico.ca,13156892,000000119680057,5,5,,5
247540,07-SEP-11,06-SEP-11,Stephane,,en,174.91.115.154,annalenuik.friend@bell.net,13144968,000000119686628,5,4,September 7/2011 At 1:10 pm You Have done well. Pleasedo not send me the Yearbook display. I am not It INTERSTED in it. Thank you from Miss Lenuik,5
247541,08-SEP-11,07-SEP-11,Basho,,en,67.70.28.70,liss2@sympatico.ca,13168598,000000119725568,5,5,"I waited too long to get a technition,
45 minutes, however he was very helpful.",5
247542,08-SEP-11,07-SEP-11,Brandon,,en,74.15.34.6,callmedawn@sympatico.ca,13162368,000000119728153,1,1,"solve the problem would have been good.quicker service would also be nice
",
247543,08-SEP-11,07-SEP-11,Maria,,en,65.93.85.134,mrzavitz@sympatico.ca,13170364,000000119705804,5,4,,4
247544,08-SEP-11,07-SEP-11,Satish,,en,205.211.96.100,dlpaul@sympatico.ca,13164022,000000119728072,4,5,,4
247545,08-SEP-11,07-SEP-11,Moncef,,fr,70.52.29.103,s.beaulieu@bell.net,13172562,000000119716773,3,4,J'ai faitt 2 appels. le premier m'a laissee confuse mais le deuxieme fut beaucoup plus clair et me donna l'heure juste!!,4
247546,08-SEP-11,07-SEP-11,Skander,,fr,67.68.144.43,jean-luc.grgoire@sympatico.ca,13166776,000000119716780,5,5,,5
247547,08-SEP-11,07-SEP-11,Andrea,,en,65.94.134.198,filman@sympatico.ca,13164862,000000119726035,5,5,,5
247548,08-SEP-11,07-SEP-11,Sukumar,,en,65.94.134.198,filman@sympatico.ca,13164864,000000119712739,5,5,,5
247549,08-SEP-11,07-SEP-11,Melanie,,en,67.68.42.224,ohata.douglas@sympatico.ca,13170924,000000119703425,3,4,She could be less robotic and more sincere and real in the moment. ,3
247550,08-SEP-11,07-SEP-11,Pascal,,fr,76.67.49.40,leolasalle@sympatico.ca,13168340,000000119726838,5,5,"Plus d'agents de soutien. Un site web plus convivial, parce que j'ai été dirigé evrs le service affaire. On ne retrouve pas de facon explicite les numéros de tél associés au service affaire et au service résidence. Mais ca fait une éternité que je me pains de ca. À chaque fois il y a de très longs délais parce que je me retrouve dans le mauvais service et on me transfère alors au même service...donc 90 minutes et plus avant qu'on règle en 5 minutes le porblème que j'ai!...mais nous somme un peu une clientèle captive: il n'est pas évident de changer de forunissuer et d'adresse email quand on n'est pas satisfait!",2
247551,08-SEP-11,07-SEP-11,Aroua,,fr,65.94.169.225,mipopol@sympatico.ca,13170062,000000119705153,4,5,"Vu mon âge, un service un peu plus lent m'aurait aidé.  Après spécification à la personne, nous nous sommes bien comprises.",5
247552,08-SEP-11,07-SEP-11,Shashank,,en,66.241.133.129,lizzyhorlick@sympatico.ca,13168624,000000119727050,4,3,"Unfortunately, I had to make a call to Bell because my internet was not working for a few days with no explanation.  My frustration came because I thought there was just a problem in the neighbourhood and would be on-line soon.  It usually resets itself. Because of this, I lost time in my work and  I was informed that it would not be working until midnight the next day after my call. Why couldn't I be on-line sooner.  Time is money for me but no matter what, Bell stills gets their money.  ",4
247553,08-SEP-11,07-SEP-11,Khan,,en,70.51.251.5,jkennethwood@bell.net,13167108,000000119706749,4,,"Nothing wrong with the way it was handled, and the representative was smart and competent. However, the problem was with the Bell network, and it has not yet been resolved.",4
247554,08-SEP-11,06-SEP-11,Mark Jason,,en,65.92.160.41,williamcysung@sympatico.ca,13159790,000000119687799,4,4,quicker response on phone call when calling,5
247555,08-SEP-11,07-SEP-11,Cathrine,,en,69.157.57.182,kayandhalwest@sympatico.ca,13167810,000000119711882,5,5,,5
247556,08-SEP-11,07-SEP-11,Robbie,,en,174.92.104.12,antaleen@sympatico.ca,13161324,000000119715374,5,5,Less holding on the line,5
247557,08-SEP-11,07-SEP-11,Ajay,,en,70.31.96.141,lorne.hill@sympatico.ca,13168728,000000119706408,4,5,Return promised phone calls,5
247558,08-SEP-11,07-SEP-11,Max,,en,70.27.159.231,ttdsouza@sympatico.ca,13174212,000000119723423,4,2,,3
247559,08-SEP-11,07-SEP-11,Celina,,en,64.231.96.43,richard2_9@sympatico.ca,13172060,000000119710229,5,5,Nothing i was happy with everything,5
247560,08-SEP-11,07-SEP-11,Rahma,,fr,76.68.165.199,rbrunette1@sympatico.ca,13171838,000000119717940,4,5,rien,5
247561,08-SEP-11,07-SEP-11,Kevin,,en,184.151.63.235,whosez@bell.net,13174675,000000119706389,4,2,had one person complete the call. We went through the same thing with 2 different people and still ended up with the same result. Waste of my time and more importantly yours.,4
247562,08-SEP-11,07-SEP-11,Haricharan,,en,70.49.146.194,jeff.gillingham@sympatico.ca,13166844,000000119723231,5,5,,5
247563,08-SEP-11,04-SEP-11,Sujay,,en,76.68.80.251,jstein1@sympatico.ca,13129131,000000119648712,1,1,"I was on the phone from 12:45 until after 2 pm. This technician clearly did not know how to resolve the internet connection problem. I was insulted when he continually asked if I knew whether I was using a mac. I finally asked if it could be a modem problem, and he finally said he couldn't fix it and would send a technician to the house. Robert, who was great, polite and thoroughly knowledgeable, fixed the problem within 5 minutes. It could have been done on the phone.",2
247564,08-SEP-11,07-SEP-11,Mohamoud,,en,70.51.178.217,louise.richard@bell.net,13168756,000000119720666,5,5,,5
247565,08-SEP-11,07-SEP-11,Eric,,en,70.26.173.5,carl.bowen@sympatico.ca,13162422,000000119706535,5,5,,5
247566,08-SEP-11,07-SEP-11,Yves,,en,70.49.174.124,Roothead@sympatico.ca,13160476,000000119710739,4,3,"My computer did not function properly 2 hours after this call, thinking it was fixed.",3
247567,08-SEP-11,06-SEP-11,Luis,,en,76.69.32.186,contact.cica@sympatico.ca,13147064,000000119700011,5,5,"I don't believe anything could have been better than the prompt and courteous resolution of my problem by your Bell Internet representative who was at my home yesterday.

Professional,competent, courteous.",5
247568,08-SEP-11,07-SEP-11,Marie,,fr,207.115.106.230,caroline.coulombe@sympatico.ca,13162484,000000119708707,2,,Répondre à mon besoin dès le début. J'ai contacté Bell en juin pour un changement d'adresse effectif en juillet. Depuis le 8 juillet je suis à ma nouvelle adresse et suis toujours facturée à mon ancienne adresse mais je n'ai plus les services!! J'ai été obligée de contacter Bell à 3 reprises et je ne suis toujours pas convaincue que mon problème est règlé. La personne à qui j'ai parlé le 7 septembre pour le service internet ne voulais même pas faire la correction pour l'erreur de Bell et voulait me facturer des services que je n'avais pas. Même en fin d'appel elle m'a mentionné qu'à partir d'hhier soir je n'aurais plus internet et je lui répété à nouveau que de toute façon je ne l'avais plus depuis le 8 juillet. ,1
248018,08-SEP-11,07-SEP-11,Marouen,,fr,76.69.174.189,sylvie3@bell.net,13173622,000000119719447,4,4,"J'aimerais vous parler de l'agente à qui j'ai parlé avant Marouen. Je n'ai pas som nom en note mais c'est une dame. Au début de notre entretien je lui ai mentionné que je ne connais à peu près rien aux ordinateurs. Je suivais ces indications mais la pluspart du temps je ne trouvais pas ce qu'elle me demandait de cliquer dessus. Alors elle me répétait: ""en haut tout en haut"". Elle avait un ton impatient et blasé. Au bout de 17 minutes environ, elle m'a demandé la permission de commander mon ordinateur à distance et d'annuler ce que nous avions commencé mais sans m'expliquer comment faire. J'ai utilisé la flèche verte de gauche mais évidemment cela a pris quelques secondes ou peut-être une ou deux minutes. Comme elle trouvait ça long, elle m'a dit d'aller tout en haut et d'effacer où le http; ce que j'ai fais en prenant la peine de lui rappeler que c'est mon 1er ordinateur à vie et de lui demander pôliment d'être plus patiente et gentille avec moi. Elle m'a répondu sur une ton pas plus gentil que le reste de notre conversation, peut-être même avec un peu d'agressivité: de raccrocher et de rappeler et qu'un autre agent va me servir de façon plus gentille et elle a raccroché la ligne.  J'ai perdu 20-22 minutes de mon précieux temps: je travaille à temps plein et suis mère de 3 adolescents, et j'avoue que j'ai même pleuré quelques minutes. Marouen peut vous le confirmer puisque lorsque je lui ai parlé de l'agente je me suis mise à pleurer, il est donc mon témoin",
248019,09-SEP-11,08-SEP-11,Will,,en,70.27.31.206,abknarr@sympatico.ca,13175478,000000119739424,5,5,,5
248020,09-SEP-11,06-SEP-11,Mehdi,,fr,184.146.245.179,aime.fournier@sympatico.ca,13144474,000000119691665,1,1,,1
248021,09-SEP-11,08-SEP-11,Kevin,,en,65.92.147.154,kjenpat@sympatico.ca,13182220,000000119743469,5,5,nothing,5
248022,09-SEP-11,01-SEP-11,Gregory,,en,174.92.51.230,ronrichardson5@sympatico.ca,13105737,000000119594726,4,4,The customer service representative was very good. The end result will be when I receive my next billing to verify if my reduction is applied.,4
248023,09-SEP-11,08-SEP-11,Edwin,,en,184.148.116.44,sivi@sympatico.ca,13187094,000000119741275,5,5,,5
248024,09-SEP-11,08-SEP-11,Khan,,en,64.231.66.132,jm.brookman@sympatico.ca,13181282,000000119736767,4,4,"Difficult at times to understand, Khan.",4
248025,09-SEP-11,08-SEP-11,Juan,,fr,174.94.73.4,Jahanguir@bell.net,13175232,000000119745762,4,4,,4
248026,09-SEP-11,06-SEP-11,Etienne,,en,65.92.145.193,rossyl@bell.net,13157252,000000119687330,5,5,,4
248027,07-SEP-11,06-SEP-11,Love,,en,74.198.9.188,mgr1@sympatico.ca,13154396,000000119696628,2,2,The sales rep to speak better English and to give loyal bell customers more discounts,3
248028,07-SEP-11,06-SEP-11,Nawel,,fr,174.88.64.62,ctgaut@sympatico.ca,13147212,000000119676964,5,4,"Le  service  par  Nawel  fut  professionnel !  Explication  claire  et  précise , aide  efficace pour  référence  pour  un  autre  problème ,  politesse , empathie   et aussi français  impeccable (  ton  et  articulation )
J'aimerais  beauoup  pouvoir  lui  reparler ,  si  j'ai  une  autre  demande ,,,,,,,  mais  ça  c'est  rêver  en couleur !

Merci!

C  Gauthier",5
248029,07-SEP-11,06-SEP-11,Gabriel,,en,174.93.9.44,e_vanden@bell.net,13148412,000000119683933,5,4,"Nothing,the employee answered all my questions with complete answers.",5
248030,07-SEP-11,04-SEP-11,Diddharth,,en,70.26.108.74,jennifer.clancy@sympatico.ca,13128777,000000119650072,4,4,"He did a great job, well done.",5
248031,07-SEP-11,06-SEP-11,Ghorden,,en,74.15.24.162,cofell.ca@sympatico.ca,13147008,000000119690007,5,5,I was quite satisfied with the service I received.,5
248032,07-SEP-11,06-SEP-11,Wissem,,fr,174.88.64.62,ctgaut@sympatico.ca,13147210,000000119680622,5,4,"J'ai été  toltalement  satisfaite du  service  de  Wissem  ,  il a tout  essayé  pour  régler  le  problème  avec  MSN_ HOTMAIL ! Il  est  très  efficace ,  empathique ,  et  surtout  il a pris  le  temps ,  je  ne   sentais  pas  qu'il  me  poussait  à aller  plus  vite ,  comme  c'est  déjà  arrivé  ou  la  personne m'a  presque coupé  la  ligne !
Ou  je  mets  le  bémol,  ce n'est  pas  de  la  part  de  Wissem, il a  tellement  tout  fait , c'est  la  fonction  d'envoyer un  code  de  sécurité  sur  mon  cell  ,,,,  mais  j'ai  un  cell  de  base  sans  option , alors  pas  moyen  d'avoir  le  code  au  complet !  J'ai  toujours  le  même  problème  et  je  ne  sais  comment  le  résoudre !  Avec  le  code  de  sécurité  Wissem  aurait pu  résoudre  ce problème !

ALors  qu'est-ce  que  je  fais ,  auriez-vous  un  autre  moyen  à m'offrir pour  régler  ce  problème !

SVP  aidez-moi ,,,,,,,,  je  ne  sais  que  faire  et  je  n'ai  que  vous  pour m'aider !

Merci  beaucoup !

C  Gauthier

Pour  Wissem  aussi  ,français  impeccable  ( ton  et articulation ) c'est très  agréable ! je  sais  ils sont  tous  les 2 sont d'Afrique  du Nord

CG",5
248033,07-SEP-11,05-SEP-11,Thitola,,fr,174.88.161.57,noel.yves@sympatico.ca,13140700,000000119668682,1,1,Faire affaire avec un agent CANADIEN,1
248034,07-SEP-11,06-SEP-11,Jazel,,en,64.231.3.198,gerrychapman9@sympatico.ca,13149444,000000119689523,5,4,Nothing,4
248035,07-SEP-11,06-SEP-11,Ricardo,,en,76.65.43.18,robertwish@sympatico.ca,13157054,000000119676146,5,5,,5
248036,07-SEP-11,06-SEP-11,Mohamed Sabry,,fr,65.92.36.173,bengue@sympatico.ca,13145578,000000119674186,1,1,représentant incompréensible.....souvent en attente pour demander des infos a d'autres.  ,3
248037,07-SEP-11,06-SEP-11,Maurice,,fr,70.30.153.107,whachey@sympatico.ca,13159746,000000119678885,3,1,"Internet  nest plus accessible sur mon portable depuis l installation du fibre optique,malgre plusieurs essais a distance et on me dit qu il n ya pas de technicien disponible pour venir faire la reparation...Donc je suis tres decu....J ai besoin d aide ..",2
248038,07-SEP-11,06-SEP-11,Brahim,,fr,65.92.36.173,bengue@sympatico.ca,13145576,000000119696729,5,5,,5
248039,07-SEP-11,06-SEP-11,Eya,,fr,174.94.86.201,mparer@bell.net,13154896,000000119673591,5,5,"J'ai été très satisfaite. Le technicien s'est présenté tôt me permettant ainsi de quitter la maison plus rapidement. Très poli, compétent, je n'ai que de bons mots pour ma demande.",4
248040,07-SEP-11,06-SEP-11,Priya,,en,184.151.63.173,sharon.voll@sympatico.ca,13157954,000000119693329,5,5,Sort of hard to understand operator at Bell end!,5
248041,07-SEP-11,03-SEP-11,Sonia,,fr,174.88.162.97,gprimeau4@sympatico.ca,13119883,000000119639016,5,5,"Rien de plus, la personne qui a repondu a l'appel nous a tres bien servi. Merci.",5
248042,07-SEP-11,05-SEP-11,Xenia,,en,76.64.13.43,julienlam@sympatico.ca,13138276,000000119669061,3,3,Better explain what the cause of the problem was upfront instead of directing me through troubleshooting steps,4
248043,07-SEP-11,06-SEP-11,Jose,,en,70.24.113.122,kenneth.jenkins@bell.net,13152230,000000119672294,5,5,There was nothing lacking in the contact.,5
248044,07-SEP-11,05-SEP-11,Juan,,en,69.158.87.103,bbsarchitect@sympatico.ca,13134066,000000119663231,5,5,Provide the option to pick up a replacement modem from one of the BELL stores in Toronto - quicker.,4
248540,09-SEP-11,08-SEP-11,Therese,,en,74.14.151.232,bmmschultz@sympatico.ca,13176660,000000119739896,5,5,Improve the automated voice system.,5
248541,09-SEP-11,08-SEP-11,Carlos,,en,65.92.133.103,pcinfoxl@sympatico.ca,13185342,000000119751214,4,5,,5
248542,09-SEP-11,08-SEP-11,Abdelalim,,fr,24.48.104.62,daniel.guilbault@sympatico.ca,13177916,000000119748641,1,1,Pas grand chose.  Engager plus de monde Quebecois serait un debut.  Me passer d'un a l'autre sans regler mon probleme ne m'a pas aider.,1
248543,09-SEP-11,08-SEP-11,Carlos,,en,65.92.133.103,pcinfoxl@sympatico.ca,13185346,000000119751968,5,5,,5
248544,09-SEP-11,08-SEP-11,Danny,,en,69.156.81.213,bob.pagnutti@sympatico.ca,13176686,000000119751531,5,5,It was perfect,5
248545,09-SEP-11,30-AUG-11,Maria,,en,69.156.81.213,bob.pagnutti@sympatico.ca,13057885,000000119545005,5,5,The service was perfect,5
248546,09-SEP-11,08-SEP-11,Julio,,en,76.65.43.23,caroljonas@sympatico.ca,13177144,000000119740603,3,3,"To honestly answer why the new modem had to be installed (no charge)by a Bell person and explain what exactly the ""update"" was I accepted in order to receive the ""forever"" 20 dollar bundle discount.",4
248547,09-SEP-11,08-SEP-11,Jean-Raynaud,,en,70.26.21.67,glenn.wright@sympatico.ca,13179810,000000119735854,5,5,All was fine ... just what I needed.,5
248548,09-SEP-11,01-SEP-11,Anne-Marie,,fr,70.48.96.91,liseakcn@sympatico.ca,13100873,000000119593095,5,5,,4
248549,09-SEP-11,02-SEP-11,Cintia,,en,69.156.96.215,gpmsvin@sympatico.ca,13111923,000000119623266,3,2,better explain the usage and how the goverment can affect your business and my increase in billing. Also double check to see in my account was set up to view online.,3
248550,09-SEP-11,03-SEP-11,Gayathri,,en,64.231.205.214,JIMDANIELS8@sympatico.ca,13116809,000000119628448,5,5,Nothing. The Technician was very knowegable and freindly. ,5
248551,09-SEP-11,08-SEP-11,Sarah,,en,76.71.33.98,wilsondh@sympatico.ca,13188550,000000119739016,5,4,Supply routers that can handle IPSEC.,4
248552,09-SEP-11,08-SEP-11,Elda,,en,65.93.73.192,donnalabelle2@sympatico.ca,13178578,000000119750939,5,5,I have a hard understanding her accent sometimes.,5
248553,09-SEP-11,31-AUG-11,Manel,,fr,184.144.178.103,laurent.jocelyne@sympatico.ca,13080071,000000119553998,4,5,,5
248554,09-SEP-11,07-SEP-11,Janmar,,en,184.144.140.138,c.albert39@sympatico.ca,13162292,000000119701506,5,5,,5
248555,09-SEP-11,04-SEP-11,Gautham,,en,174.93.61.47,mohammad016@sympatico.ca,13130401,000000119649584,2,1,Reduce the cost of Internet.,
248556,09-SEP-11,08-SEP-11,Ahmed Ramy,,fr,50.100.132.101,mimi41@sympatico.ca,13184204,000000119733145,5,5,,5
248557,09-SEP-11,08-SEP-11,John,,en,174.95.49.20,mike_jan.fill@sympatico.ca,13184158,000000119752703,4,3,Have had a better estimate of the time the Internet service to my residence was to be restored.  Confirming that there was a service problem at Bell's end was not enough.    ,3
248558,09-SEP-11,08-SEP-11,Patrick,,fr,50.100.132.101,mimi41@sympatico.ca,13184206,000000119733325,5,5,,5
248559,09-SEP-11,07-SEP-11,Sunhith,,en,70.26.14.215,pdber.morgan@sympatico.ca,13171270,000000119722329,3,4,"Two of the three customer service representatives, the technicians, were extremely difficult to communicate with and understand; the line quality was poor and they seemed very far away, such that at several points in the conversation I just wanted to give up and, eventually did.",3
248560,09-SEP-11,08-SEP-11,Sarra,,fr,76.65.104.10,eric.pelchat1@sympatico.ca,13179014,000000119738470,5,5,"POUR LA DEMANDE PRÉSENTE TOUT A ÉTÉ RÉGLÉ SANS PROBLÈME DONC, RIEN DE PLUS N'AURAIT PU ÊTRE FAIT.
MERCI ",5
248561,09-SEP-11,08-SEP-11,Raouf,,fr,74.12.228.201,p.bis@sympatico.ca,13185132,000000119755111,5,4,Une partie du problème relève de microsof.  Donc Bell ne peut résoudre cette partie du problème.,5
248562,09-SEP-11,08-SEP-11,Moez,,fr,74.12.224.247,gabro7@sympatico.ca,13179440,000000119741142,5,3,,5
248563,09-SEP-11,08-SEP-11,Asma,,fr,70.29.158.98,daniel.barbier040@sympatico.ca,13177914,000000119741403,4,4,,5
248564,09-SEP-11,08-SEP-11,Kanchumarthi,,en,70.54.5.40,wjk1944@bell.net,13188582,000000119737412,5,5,everything was done to my  satisfaction,5
248565,09-SEP-11,26-AUG-11,Hamza,,fr,174.91.241.93,micla1@sympatico.ca,13029285,000000119453777,5,5,,2
248566,09-SEP-11,08-SEP-11,Jack,,en,184.146.78.129,tphillips1@sympatico.ca,13188066,000000119737756,5,5,,4
248567,09-SEP-11,07-SEP-11,Aswathy,,en,184.144.73.110,kdhannyram@sympatico.ca,13167826,000000119702379,2,1,Fix my problem,1
248568,09-SEP-11,08-SEP-11,Max,,en,70.50.198.166,kkennedy005@sympatico.ca,13182228,000000119730113,5,5,,5
248569,07-SEP-11,05-SEP-11,Karla,,en,69.158.174.225,thomassteel585@sympatico.ca,13143060,000000119661635,5,5,none,5
248570,07-SEP-11,06-SEP-11,Jolene,,en,70.53.86.185,bcampagn@sympatico.ca,13145486,000000119677570,5,5,"I spoke to two bell representatives.  The first staff person  could not get my telephone number correct after I repeated it twice. could not understand my inquiries and I felt I was not getting anywhere with my questions.  I then requested to speak to someone in Canada she offered to transfer me to her supervisor. I repeated a number of times my request to speak to someone in Canada.  Eventually, I was transferred to staff in Canada.  The second staff was very efficient and helpful. She answered all my questions, expedited my request quickly and gave me a confirmation number for the transaction.  
I will base my survey on the SECOND STAFF PERSON  who assisted me.  The FIRST PERSON I spoke with quite simply was unable to understand or assist me.
Sincerely  Lynda Campagnolo

Unfortunately I did not note either persons' name.  I do not know which person is Jolene 


PLEASE NOTE  my email address is:
lcampagnolo@bell.net",4
248571,07-SEP-11,06-SEP-11,Mario,,en,67.70.163.58,don.degenova@sympatico.ca,13148136,000000119688033,5,5,"Not one thing. Mario is a great guy and a asset for Bell. You want to thank your lucky star's he is working for you, and not someone else.
",5
248572,07-SEP-11,06-SEP-11,Marco,,en,174.95.218.9,eileen_ron_rose@sympatico.ca,13148494,000000119683027,4,4,,4
248573,07-SEP-11,06-SEP-11,Sonia,,en,65.92.144.156,rmburns@sympatico.ca,13156970,000000119687279,5,5,Had a bit of difficulty understanding foreign accent of representative.,5
248574,07-SEP-11,06-SEP-11,Daniel,,en,69.157.46.207,margaretlaberge@sympatico.ca,13153720,000000119683397,3,4,BettersSensitivity training for your customers service Reps. This Customer service Rep told me several times to stop interrupting him as he wasnt finished speaking. I wasnt aware that he hadnt finished and I was trying to explain the circumstances to him.  He also questioned my memory on the issue .  I did explain that I wasnt trusting to memory but had my prevoius  billings to support my position and that my memory was also good. It was an unusual experience.,3
248575,07-SEP-11,06-SEP-11,Tyler,,en,184.147.57.118,kevinareid@sympatico.ca,13152268,000000119699508,5,5,not a THING,5
248576,07-SEP-11,04-SEP-11,Revathi,,en,74.14.93.71,chriskrissta@bell.net,13118313,000000119643120,1,1,"Had someone who knew what they were talking about, and who would not lie about  technical support visiting my house to fix my issue. ",1
247116,07-SEP-11,06-SEP-11,Med Karim,,fr,184.145.156.166,gilles.labrie083@sympatico.ca,13149564,000000119677551,5,5,nil,5
247117,07-SEP-11,06-SEP-11,James,,en,174.91.119.13,rbroomer@sympatico.ca,13156620,000000119692463,3,2,"when u change the rules or paramaters for a service, u should advise the stakeholders",2
247118,07-SEP-11,04-SEP-11,Samia,,fr,70.30.151.51,lau777@sympatico.ca,13129485,000000119646831,5,5,,5
247119,07-SEP-11,06-SEP-11,Gerardo,,en,65.95.215.113,cynthiapcolby@sympatico.ca,13147282,000000119683684,4,4,,4
247120,07-SEP-11,02-SEP-11,Amy,,en,142.107.187.60,john.lefebvre@sympatico.ca,13099113,000000119606264,5,5,Wait times while representatives verify or check things can be very long. Perhaps delegating more authority to them would help.,5
247121,07-SEP-11,06-SEP-11,Jay,,en,70.51.113.246,bdaly@sympatico.ca,13145492,000000119683551,4,4,,4
247122,07-SEP-11,06-SEP-11,Chris,,en,70.54.90.224,j.sblakey@sympatico.ca,13150614,000000119684764,5,5,,5
247123,07-SEP-11,06-SEP-11,Ravi,,en,70.53.74.235,g.d.thompson@sympatico.ca,13149202,000000119688706,5,5,Nothing,5
247124,07-SEP-11,06-SEP-11,Jacqueline,,en,70.27.190.22,g.veck@bell.net,13149210,000000119698677,5,4,Since I have had other interactions with Bell that were not completely satisfactory my answer to no. 4 would be maybe.,3
247125,07-SEP-11,06-SEP-11,Sandra,,en,174.89.132.19,isfew@sympatico.ca,13150536,000000119683761,3,3,"I would like to see Bell follow up by phone to see whether or not the problem was fixed. My second call to Bell resulted in the problem with the local tower being resolved, the first call producing only a short period of internet connectivity.
However, as a result of the process of checking my computer for faults, which resulted in an assessment by the Bell technical person that the connectivity problem was in the Bell system, not the computer, my computer now shows a 'config' window when I start it. It didn't do this before the internet problem was addressed.
I'd appreciate some advice on how to put this right. I am wondering if my compter is now configured differently than it was before the internet problem.

Ian Few
613-253-7002
isfew@sympatico.ca


",2
247126,07-SEP-11,06-SEP-11,Kranthi,,en,76.71.128.183,nareshshah@sympatico.ca,13155204,000000119681387,5,5,Kranthi was awesome - Keep it up. ,5
247127,07-SEP-11,04-SEP-11,Achref Badii,,fr,76.64.91.219,n05011@sympatico.ca,13130539,000000119653185,5,5,l'attente avant de communiiquer avec un représantant.,5
247128,07-SEP-11,06-SEP-11,Asma,,fr,65.92.215.224,rochontkd@bell.net,13157068,000000119672815,5,4,"avoir ce meme service au premier appel et non au troisieme, faire suivi avec le client lorsque le probleme est regle
",5
247129,07-SEP-11,06-SEP-11,Stacey,,en,70.30.25.228,paulbat@sympatico.ca,13155920,000000119678431,4,4,"The original person that I spoke with should have taken care of the problem, or better yet, the person on my previous call should have looked after things properly.",3
247130,07-SEP-11,06-SEP-11,Adnene,,fr,69.156.140.133,gerard001@sympatico.ca,13149422,000000119698050,5,5,Tout était parfait,5
247131,07-SEP-11,06-SEP-11,Tytz,,en,38.108.79.34,paulkett@sympatico.ca,13155952,000000119677862,3,3,"Hidden fees should be explained. I went from high-speed to Vibe6 as high speed internet is not available in the area where I moved to. So I was downgraded to 25 gigs per month which is okay.

The problem is dial-up access was reduced to 10 hours per month and this was never told to me so when I left my dial-up connection on at the cottage for several days I recived hugs bills for dial-up. This is not shown on the bill but only says usage so the reps thought I was downloading many files which is wrong. Took 3 months for Bell to figure out why my bills were so high. I was ready to cancel Bell internet because who would pay $100's for light internet usage?

Paul Kett",2
247132,07-SEP-11,06-SEP-11,William,,en,74.15.44.106,spirit01@bell.net,13158336,000000119672243,4,4,,4
247133,07-SEP-11,06-SEP-11,Gunson,,en,69.156.176.243,doddie38@bell.net,13148110,000000119688278,1,1,"Have operators with a better understanding of English.
In the past I have had much better results with problem  solving issues.",4
247134,07-SEP-11,06-SEP-11,Habib,,fr,76.64.138.40,hcecyre@sympatico.ca,13150096,000000119681096,3,1,"Le lien téléphonique s'est coupé; j'aurais aimé que le représentant me rappelle pour me dire le pourquoi de l'interruption du service internet. Je n'ai eu aucun rappel de sa part. Cependant j'ai apprécié sa franchise: il m""'a dit en être à sa première journée de travail et au lieu de faire n'importe quoi il m'a dit qu'il avait demandé l'aide d'une personne d'expérience et que j'aurais une réponse à mon problème , cependant je dois attendre au moins de 10 à 15 minutes . C,est a;lors que la ligne s'est coupée.",4
247135,07-SEP-11,06-SEP-11,Balaji,,en,76.66.134.103,wlmceachern@sympatico.ca,13159844,000000119697003,2,2,"Your Rep., Balaji, was unaware that you do not deal with the request I was making, namely, to connect my wireless printer through your modem.
Finally, hours later, another Rep, Diane, resolved the problem, which by that time,included re-connecting my computer to the network, which Balaji had managed to disconnect!  Thanks to Diane for getting me back on line, 5 hours after I contacted Bell (i.e. back to where I was when I first called!) 

In short, I spent 5 hours for no reason.  Poor form, Ma Bell!

P.S.  This is not the only time I have had difficulty when contacting you.  Check my records; I'd be pleased to discuss this with a live human.  You know my phone number . . . ",2
247136,07-SEP-11,31-AUG-11,Grace,,en,70.27.24.80,keith_56@sympatico.ca,13079441,000000119560300,4,4,,4
247137,07-SEP-11,01-SEP-11,Kmar,,fr,70.55.119.249,edith.cote@sympatico.ca,13095377,000000119586849,4,5,,5
247138,07-SEP-11,05-SEP-11,Ivan,,en,70.54.28.74,brombals@sympatico.ca,13134512,000000119665049,5,5,Absolutely nothing. Ivan was the most helpful service person I have encountered . He is very knowledgeable and courteous .,5
247139,07-SEP-11,06-SEP-11,Mahesh,,en,70.50.115.67,websters@bell.net,13159720,000000119680147,3,4,It was very hard to hear the gentleman(low volume) also his accent made it difficult to understand I requested a rep from Canada but was not transferred. ,4
247140,07-SEP-11,06-SEP-11,Prue,,en,64.229.38.166,wpg985@sympatico.ca,13159874,000000119673348,5,4,,4
247141,08-SEP-11,07-SEP-11,Abie,,en,174.92.115.134,sherry56@sympatico.ca,13173072,000000119704012,4,4,,3
247142,09-SEP-11,08-SEP-11,Samantha,,fr,64.229.103.68,leclairecharles@sympatico.ca,13182548,000000119742335,5,5,rien,5
247143,07-SEP-11,28-AUG-11,Guylaine,,fr,70.53.216.145,merlin81@sympatico.ca,13045113,000000119481076,3,4,j'ai du appeler 3 fois pour le rdv et le technicien qui a passé a  dû retourner chez lui car il n'avait pas son imperméable et il mouillait des clous !!!!!,3
247144,07-SEP-11,06-SEP-11,Baltharaj,,en,64.231.3.122,cmacnicol@sympatico.ca,13146968,000000119700117,3,2,,5
247145,07-SEP-11,06-SEP-11,Ahmed,,fr,65.94.179.56,anyrob@bell.net,13145074,000000119699964,5,5,"J,ai bien apprécié le service courtois de Ahmed.Il a fait preuve de patience dans son professionalisme à me règler mon problème.",5
247569,09-SEP-11,08-SEP-11,Orlando,,en,74.12.41.163,bhayes43@sympatico.ca,13176552,000000119741178,3,4,"The one huge thing that you can do is to replace the phone lines on our road here.  Several of your repair technicians have commented on the horrible shape of these lines & there are continuous repairs to them every week.  I have cottaged & lived on this road for 62 years & I KNOW the original phone lines were installed in the 1950's.  There are more & more people living full time on this road & almost everyone, including the seasonal residents are having internet installed.  We really need these phone lines to be REPLACED!!!..Bell is always offering lucrative incentives to new customers but is completely forgetting the loyal ones who have stayed with them for years.  Please replace these phone lines for us....thanks....",2
247570,09-SEP-11,08-SEP-11,Asma,,en,76.69.96.148,jean-pierrelamoureux@bell.net,13180952,000000119730523,5,5,,5
247571,09-SEP-11,08-SEP-11,Ahmed Khalil,,fr,69.157.153.169,pierre.cournoyer@sympatico.ca,13185521,000000119743233,3,1,,4
247572,09-SEP-11,08-SEP-11,Christine,,en,64.231.165.205,loislee98@sympatico.ca,13182868,000000119748583,5,5,"Not a thing.  Christine was knowledgeable, competent and most helpful.  ",5
247573,09-SEP-11,08-SEP-11,Bonny,,en,50.101.141.211,alanspence@sympatico.ca,13175666,000000119740080,5,4,better internet service,1
247574,09-SEP-11,08-SEP-11,Lisa,,en,74.12.248.168,Seancadorette@sympatico.ca,13175356,000000119731069,1,2,Transfered from internet to mobility as the rep was confused.  Then transfered back to interent.  The call was 48 min to get a 2 minute answer. ,2
247575,09-SEP-11,08-SEP-11,Khaoula,,fr,174.93.224.240,sophie.stevance@sympatico.ca,13187272,000000119732230,1,1,"Avant tout : être sympathique et à l'écoute, et surtout ne pas montrer des signes d'impatience et ne pas saisir toutes les occasions pour me raccrocher au nez !!! Ce qui a été le cas. L'agent qui m'a parlé a été incompétent et infecte au téléphone. Je n'ai pas le choix de rester chez Bell car mon mari y travaille, mais si ça ne tenait qu'à moi, je serai déjà chez la concurrence. Il y a vraiment un gros travail à faire sur le plan de la communication (et éducation...) au service aide à la clientèle chez Bell. De ce point de vue, vous n'avez pas volé votre mauvaise réputation !",1
247576,09-SEP-11,26-AUG-11,Reina,,en,76.64.204.184,kcwood@sympatico.ca,13027887,000000119445830,4,4,I dont remember being told about your internet sacuity that Reina told me about and I downloaded. She helped me correct some issues that were happening with my other security ,4
247577,09-SEP-11,08-SEP-11,Carlton,,en,74.12.3.47,vsutherland@sympatico.ca,13188396,000000119733002,5,5,,4
247578,09-SEP-11,08-SEP-11,Franssesca,,en,64.231.43.12,sbwolfe@sympatico.ca,13186794,000000119755058,5,4,,5
247579,09-SEP-11,08-SEP-11,Seshidhar,,en,24.109.43.88,kim.frank@sympatico.ca,13182182,000000119747711,5,5,"I'm switching to Shaw, better pricing, ",2
247580,09-SEP-11,08-SEP-11,Rolando,,en,207.181.118.34,am.cole@sympatico.ca,13175810,000000119730145,4,4,cheaper rates for internet and free modem rental,3
247581,09-SEP-11,08-SEP-11,Julio,,en,70.26.46.101,ken.shepherd@sympatico.ca,13182068,000000119734499,2,1,Solve my problem,2
247582,09-SEP-11,08-SEP-11,Rym,,fr,65.92.167.51,ginettedesnoyers@sympatico.ca,13179752,000000119736334,5,4,"Rien, car il s'avérait que le problème était sur le PC et non sur le modem",5
247583,09-SEP-11,08-SEP-11,Cristobal,,en,184.146.124.45,ceciliafernandes@sympatico.ca,13177250,000000119745234,5,5,Absolutely nothing expert knowledge,5
247584,09-SEP-11,08-SEP-11,Kyle,,en,70.49.172.224,edrumm001@sympatico.ca,13178814,000000119746293,5,5,,5
247585,09-SEP-11,08-SEP-11,Lilian,,en,74.15.27.21,wjhone@sympatico.ca,13188580,000000119738226,2,3,"For background, see my response to incident 119732272.  

This second call which took another 30 minutes (approximately) of my time and that of the computer tehnician who was working with me, finally defined the problem as being a Bell decision to block embedded pix sent to me in emails via BellMail. This information conflicted with advice given to us by a Bell tech rep in an earlier phone discussion and left me with no solution other than to stop using BellMail and switch to Outlook. 

As indicated earlier, I was not informed of the Bell decision to block embedded pix.  This resulted in much wasted time, frustration and expense.  I am not pleased with the way Bell has caused or dealt with this problem and I expect reimbursement.  ... W.J. Hone",2
247586,09-SEP-11,06-SEP-11,Bharathi,,en,70.49.218.96,gcbeauchene@sympatico.ca,13149340,000000119682051,3,3,We are happy with your service and the fack that as seniors we can let your technicans take over our computer and solve our problems but just to let you know we still have the malware infection.We still have infected cookies even though she tried to clean them up.We don't know how we got it as we are very careful about what sites we go into and run our virus checked daily.,5
247587,09-SEP-11,08-SEP-11,Yves,,en,174.89.196.74,denis.vezina2@sympatico.ca,13178242,000000119730640,4,,"When the tech came to our residence to ""fix"" our problem, there was no follow up...oour problem became worse",3
247588,09-SEP-11,08-SEP-11,Chad,,en,174.118.128.33,odfap@sympatico.ca,13185024,000000119738801,3,3,The issue with the modem return should have been handled correctly the first time.  I have EXTREMELY disappointed with Bell internet as they managed to do everything possible wrong and has taken many phone calls to resolve one issue after another.  Try getting things right the first time would be a great improvement.,1
247589,09-SEP-11,08-SEP-11,Catherine,,en,174.89.196.74,denis.vezina2@sympatico.ca,13178244,000000119730057,4,,time will tell if our issue is resolved,3
247590,09-SEP-11,08-SEP-11,Nebgha,,fr,69.156.121.209,j.m.gravel@sympatico.ca,13180622,000000119739845,5,5,"
À qui de droit
Je suis surpris d'avoir à débourser 20$ pour changer un modem qui appartient à Bell et qui, semble-t-il, est devenu désuet. Il m'est aussi arrivé dans le passé d'avoir payé inutilement pour un service de haute vitesse alors que les installations de Bell à ma demeure ne pouvaient ( selon vos experts)les accepter.
Je suis un ex-employé de Bell et je veux demeurer fidèle à cette compagnie. Je ne suis pas totalement satisfait du service Sympatico lui-même. Tant qu'aux gens qui y travaillent je ne peux que les remercier de leur aide.
Pourquoi, me direz-vous, êtes-vous demeuré client avec Bell? C'est parce qu'un jour mon père m'a dit: ""On ne crache pas dans la main de celui qui nous a nourri"" Pourtant je respecte Bell et ses employés",5
247591,09-SEP-11,08-SEP-11,Michael,,en,70.50.46.224,rmacdonald1@sympatico.ca,13186170,000000119735032,5,5,nothing. it went extremely well. thanks,5
247592,09-SEP-11,08-SEP-11,Emna,,fr,174.94.85.31,honzza@sympatico.ca,13180336,000000119737082,4,4,,5
247593,09-SEP-11,08-SEP-11,Ines,,fr,174.94.85.31,honzza@sympatico.ca,13180338,000000119736697,5,5,,5
247594,09-SEP-11,08-SEP-11,Moses,,en,64.228.195.109,MURRAYPEPPER@bell.net,13175298,000000119745979,4,4,some kind of credit,3
248045,07-SEP-11,06-SEP-11,David,,en,174.95.141.219,asmg246@sympatico.ca,13145180,000000119692854,1,1,"Spent one hour with this technican and then 2.5 hours the next morning with another technican.  The technican should make sure that the customer has a ethernet cord incase wireless connection is lost, in my case wireless was lost and had to hunt down a cord.",3
248046,07-SEP-11,05-SEP-11,Edwin,,en,70.50.67.168,ginette.ross@sympatico.ca,13136808,000000119656191,1,1,"I was told that I would be contacted in the next 24 hours to re-instate my e-mailI was not Called again 2 days later
and the problem was fix in a jiffy .That should have happen the fist time I call Thank godness for the second
representative that person was very good.",4
248047,07-SEP-11,05-SEP-11,Brahim,,fr,174.88.84.29,cfvalade@sympatico.ca,13134798,000000119662200,4,3,"réponse assez rapide,a corrigé un problème(je ne pouvais pas envoyer de email) mais a créé un autre problème(les messages éliminés revenait dans ma boite)
Aujourd'hui 07/09/11 j'ai travaillé avec Alexandre Hitschfeld,#empl:6009607 il a prit le controle et a réglé et nettoyer mon système, m'a informé que depuis plusieurs années je n'avais plus d'antivirus,en a installer un. A mis à jours explorer 8, Va upgrader mon modem pour wifi. etc. C'est ça que je veux lorsque j'appelle Bell. UN appel qui règle mes problêmes.merci Alexandre",5
248048,07-SEP-11,03-SEP-11,Hency,,en,65.94.66.138,marla.bercovitch@sympatico.ca,13122109,000000119628321,1,1,fixed the problem as requested,1
248049,07-SEP-11,03-SEP-11,Yathreb,,fr,69.157.228.95,francins@sympatico.ca,13119553,000000119632301,,,"J'ai déjà écrit pour vous faire des commentaires  malheureusement on a aucun retour sur nos commentaire
bien à vous
francine sorel",
248050,07-SEP-11,06-SEP-11,Mohamed,,fr,70.52.21.132,desjali@sympatico.ca,13147856,000000119684026,5,5,,5
248051,07-SEP-11,23-AUG-11,Claudia,,en,184.150.74.228,s.soderberg@sympatico.ca,12997361,000000119360130,2,2,I had initially called re: my Internet connection problem the previous week and was told that a Bell representative would call me back between 8 and 12 on August 20 but no one did.  I called again August 23 and was told someone would call me back within 3 hours but again I received no response.  I was able to go on-line later that day but then experienced the same connection problems the following day.  The matter was not resolved until Bell sent a technician to my home on September 3.  ,3
248052,07-SEP-11,05-SEP-11,Paolette,,en,76.68.114.185,oris@bell.net,13140822,000000119667285,4,4,Ok for this call.,4
248053,07-SEP-11,06-SEP-11,Srinivas,,en,70.53.99.171,kenlavoie@bell.net,13152220,000000119686646,4,5,It was hard to understand your employee.,5
248054,08-SEP-11,07-SEP-11,Shroff,,en,174.88.101.249,bs.ss@sympatico.ca,13162212,000000119705682,5,5,,5
248055,08-SEP-11,07-SEP-11,Med amir,,fr,67.68.192.231,diane.giroux2@sympatico.ca,13163890,000000119720387,3,2,M'informer que le service dans mon quartier est inadéquat.,3
248056,08-SEP-11,07-SEP-11,Okieh,,en,70.49.224.122,upsalachristians@sympatico.ca,13174258,000000119705559,5,4,nothing...  I was all good,5
248057,08-SEP-11,07-SEP-11,Mike,,en,76.69.124.42,ddbrownn1@sympatico.ca,13163650,000000119718899,4,4,Original call from 'Loyalty' was confusing.  Asked for personal info when I don't know for certain who is on phone.  That's why I called back.,4
248058,08-SEP-11,07-SEP-11,Mukesh,,en,76.68.125.91,nancyrogers@sympatico.ca,13170548,000000119704292,1,1,have knowledgeable person who knows the product better,2
248059,08-SEP-11,07-SEP-11,Gloria,,en,174.91.7.129,ireneblight@bell.net,13166338,000000119727754,5,5,,5
248060,08-SEP-11,07-SEP-11,Sudheer,,en,184.144.107.235,wizardworks@sympatico.ca,13174742,000000119716193,5,5,it was good,5
248061,08-SEP-11,07-SEP-11,Cathrine,,en,70.27.73.119,jamesnoel@sympatico.ca,13166552,000000119706943,4,5,Everything was ok. The technican was very helpful...,5
248062,08-SEP-11,07-SEP-11,Ricardo,,en,76.69.126.180,donaldemc_dougall_2@sympatico.ca,13164082,000000119719111,5,5,"Nothing much.  We are seniors and not overly computer literate but Riccardo was helpful, patient and resolved the difficulty satisfactorly.  ",5
248063,08-SEP-11,06-SEP-11,Fida,,fr,69.157.180.79,eaginc@sympatico.ca,13148414,000000119679124,5,5,"Après avoir poiroté pendant une semaine avec
deux différents préposés qui m'ont dit ne pouvoir rien faire pour mon problème et me promettre de me rappeler dans les 48 heures sans le faire, 
A ma troisième appel une préposée du nom de FIDA a résolu le problème en quinze minutes.",4
248064,08-SEP-11,07-SEP-11,Mohamed,,en,69.158.68.230,sue.ch@sympatico.ca,13173502,000000119726393,5,5,"I got confused with the passwords and initially gave the wrong password: password for my e-mail, for the modem, for the Internet...
I would have liked to have known earlier that a faster, cheaper Internet connection was available.",5
248065,08-SEP-11,04-SEP-11,Ahmed,,en,67.68.106.49,Labrecqueric@bell.net,13125639,000000119653595,3,4,"Personnal must speak with supervisor for some questions, he must have some decision authority",3
248066,08-SEP-11,31-AUG-11,Jamila,,fr,65.92.251.249,lorrainedussault@sympatico.ca,13080653,000000119550084,1,1,Avoir des employés comme Issam 5665k03,
248067,08-SEP-11,05-SEP-11,Ravi,,en,76.64.195.178,margert3@sympatico.ca,13139548,000000119660741,4,3,,4
248068,08-SEP-11,07-SEP-11,Mukesh,,en,76.66.26.90,johncairns@sympatico.ca,13167332,000000119712917,4,4,"The problem is partly mine, partly not. A very nice and really patient technician, but I am an old man and hard of hearing, and his accent was sometimes difficult for me to understand.  I must give him 100% for staying with me and seeking to resolve the matter, but it was a bit of a strain for us both. Anyway, I was grateful to him and thank him very much for his great patience and his expertise.",4
248577,07-SEP-11,28-AUG-11,Yves,,en,76.67.115.4,ireneseaborn@sympatico.ca,13043789,000000119480138,2,3,First I would like to have a credit on muy internet for 5 days that I didn't have it second not to lie to me that my internet would be on the next day when it wasn'tAnd if I have high speed now it's a bloody good job I don't have dial up cuz it not really running like high speed not happy with the service overall,3
248578,07-SEP-11,06-SEP-11,Kanchumarthi,,en,184.148.125.141,CarolPeterman@sympatico.ca,13143922,000000119686657,3,3,I experienced a hard time understanding the technicians spoken english.,4
248579,07-SEP-11,06-SEP-11,Lamya,,fr,184.151.127.254,benoit.racine@bell.net,13145588,000000119671531,4,5,,5
248580,07-SEP-11,06-SEP-11,Nas,,en,184.148.96.59,ronald.canham@sympatico.ca,13157164,000000119693914,4,4,Speak English clearly,3
248581,07-SEP-11,06-SEP-11,James,,en,70.31.227.159,joan.kirby@sympatico.ca,13151436,000000119683583,4,4,,3
248582,07-SEP-11,06-SEP-11,Jack,,en,184.147.179.111,sandrina2000@sympatico.ca,13157618,000000119673852,1,1,"NOTHING was fixed,,",1
248583,07-SEP-11,06-SEP-11,Obaidullah,,en,76.64.74.71,joseph097@sympatico.ca,13151716,000000119679979,4,5,,5
248584,07-SEP-11,06-SEP-11,Alex,,en,67.70.81.70,j_gross@sympatico.ca,13150640,000000119679975,4,4,,4
248585,07-SEP-11,06-SEP-11,Rebello,,en,174.89.127.53,i.cook7@sympatico.ca,13150384,000000119680072,5,5,"nothing really, just when you ask someone to unplug the internet, make sure their phone line isn't on the same one.  But when I called back, the technician had already investigated and they said that it was the line outside and would be fixed the next day...and it was.",5
248586,07-SEP-11,02-SEP-11,Ahmed,,en,69.157.57.182,kayandhalwest@sympatico.ca,13099817,000000119607379,4,5,Resolving the problem took longer than I had hoped. However the resolution was completely to my satisfaction. I felt your rep was very patient with me and my hearing difficulty.,4
248587,07-SEP-11,17-AUG-11,Farah,,en,65.92.199.129,johntdawson@bell.net,12930269,000000119233351,4,4,,4
248588,07-SEP-11,06-SEP-11,Mohammed,,en,70.53.228.15,slk@sympatico.ca,13158206,000000119700007,2,1,More serious diagnostics,2
248589,09-SEP-11,06-AUG-11,Marie,,fr,173.168.209.129,gaetan.brulotte@sympatico.ca,12824715,000000118997380,2,2,"Faire en sorte que les factures Bell soient plus CLAIRES!!! iL ME SEMBLE QUE CE N'EST PAS COMPLIQUÉ. J'ai un doctorat et je n'srrive jamais à les comprendre parce qu'elles sont confuses à dessein, de toute évidence. L'Internet est abusivement cher. Je suis très insatisfait du service Bell.",1
248590,09-SEP-11,08-SEP-11,Asra,,en,67.70.69.252,tcparker@sympatico.ca,13187750,000000119749124,1,1,I have never in my life made a change to my Bell services that have gone smooth without a mistake. I have to waste my time calling numerous times to resolve. I knew it would happen and it did. I don't know how this company stays in business. I dread everytime I have to deal with Bell!,1
248591,09-SEP-11,08-SEP-11,Moses,,en,67.70.69.252,tcparker@sympatico.ca,13187752,000000119741238,1,1,Bell Canada has never completed a change to my services without a problem. It is known to just expect a problem that will take numerous dreaded calls to rectify. The worst company to deal with ever!,1
248592,09-SEP-11,08-SEP-11,Amany,,fr,174.89.212.235,dianegirard1@sympatico.ca,13178380,000000119737084,1,2,"Notre demande de modification de plan a été faite, mais elle a fait disparaître notre 2e numéro de téléphone!!!!J'avais pourtant bien précisé de s'assurer de le conserver. J'appelle à nouveau à l'instant pour résoudre ce problème. ",2
248593,09-SEP-11,07-SEP-11,Aymen,,fr,184.144.189.174,jocelyne.andre@sympatico.ca,13167220,000000119710657,4,4,"Réduire le temps d'attente en ligne... 
",5
248594,09-SEP-11,08-SEP-11,Lisa,,en,76.67.42.38,ritaweese@sympatico.ca,13186136,000000119732785,3,1,It was a very long wait about 25 minutes. Perhaps a recording to give an estimated wait time so people could call back later.,3
248595,09-SEP-11,08-SEP-11,Mir,,en,64.231.145.95,bbousfield@sympatico.ca,13176414,000000119752612,5,5,If you knew our passwords that would have been helpful(I know that is wrong) otherwise tech I spoke with was very patient and helpful  he had set up everything ready to go so once I got correct password everything was fine.,5
248596,09-SEP-11,08-SEP-11,Abdul,,en,67.70.47.185,jandg@bell.net,13180812,000000119740123,5,5,,4
248597,09-SEP-11,07-SEP-11,Shawn,,en,64.229.42.55,cameron2001@sympatico.ca,13162372,000000119716816,4,4,"nothing, it was all okay.",5
248598,07-SEP-11,02-SEP-11,Med Jamel,,fr,70.29.188.49,sylvoie01@sympatico.ca,13107579,000000119620752,5,5,,5
248599,07-SEP-11,06-SEP-11,Alex Arnoldo,,en,69.159.6.189,thecs@sympatico.ca,13158988,000000119692646,5,4,I find some representatives accents difficult to understand.,4
248600,07-SEP-11,06-SEP-11,Basho,,en,70.54.45.201,larrybouffard@sympatico.ca,13152644,000000119691724,5,5,Nothing,5
248601,07-SEP-11,05-SEP-11,Justine,,en,65.92.147.251,cookieman@sympatico.ca,13135094,000000119658090,4,4,nothing,4
248602,07-SEP-11,06-SEP-11,Marie,,fr,70.52.93.143,MichelDoris@bell.net,13144088,000000119692538,4,4,ACCORDER DE MEILLEURS TARIFS POUR LES PERSONNES DU TROISIEME AGE,4
248603,08-SEP-11,06-SEP-11,Timothy,,en,174.95.112.86,speter@sympatico.ca,13158328,000000119692238,5,5,nothing,5
248604,08-SEP-11,07-SEP-11,Deepak,,en,174.92.114.18,gord.shields@sympatico.ca,13165626,000000119715003,1,2,Referred me to amore experienced tec. instead he said I would be called within 24 hrs.,4
248605,08-SEP-11,01-SEP-11,Gavin,,en,70.53.57.29,tindaro@sympatico.ca,13088507,000000119577090,5,5,,3
248606,08-SEP-11,07-SEP-11,Kevin,,en,70.30.96.159,rcw-1@sympatico.ca,13171852,000000119717606,4,4,,4
248607,08-SEP-11,02-SEP-11,Jose,,en,174.93.121.46,dcdof3@bell.net,13094469,000000119613700,1,1,Have them come in the time frames that are agreed to,3
248608,08-SEP-11,07-SEP-11,Roshan,,en,64.229.182.222,micmars@sympatico.ca,13169968,000000119720037,3,4,the tech guy who come to the house was excellent,4
248609,08-SEP-11,07-SEP-11,Zied,,fr,184.146.244.137,stedumais@sympatico.ca,13173382,000000119728279,3,4,"Qualité de l'accent français très médiocre
",4
248610,08-SEP-11,07-SEP-11,Mohammed,,en,69.158.70.185,jweisberg@sympatico.ca,13167666,000000119716819,4,4,Not have created the problem to begin with. Your web site and email login system totally suck.,1
248611,08-SEP-11,07-SEP-11,Aymen,,fr,174.92.232.87,ltperreault@sympatico.ca,13168840,000000119713178,5,5,rien de plus,5
248612,08-SEP-11,06-SEP-11,Aqeel,,en,69.158.136.172,marty.mayman@sympatico.ca,13153974,000000119699042,5,5,,5
248613,08-SEP-11,07-SEP-11,Daniel,,en,65.95.126.90,lucilles@sympatico.ca,13168884,000000119707486,4,5,,5
248614,08-SEP-11,07-SEP-11,Bumi,,en,76.66.56.186,eandm.hein@sympatico.ca,13164354,000000119704236,5,4,,4
248615,08-SEP-11,07-SEP-11,Arbi,,fr,67.68.118.157,guay.lisette@sympatico.ca,13165750,000000119724766,5,5,,5
248616,08-SEP-11,07-SEP-11,Samuel,,en,74.14.36.186,chloeviki@sympatico.ca,13162790,000000119728266,5,5,Nothing It was precise and Quick,5
248617,08-SEP-11,15-AUG-11,Mary ruksana,,en,76.68.130.235,drilldown@sympatico.ca,12904915,000000119170806,5,5,,4
247146,07-SEP-11,05-SEP-11,Paul,,en,184.145.85.112,lisa.parsons@sympatico.ca,13138994,000000119668151,5,5," it took a while, but it got solved",5
247147,07-SEP-11,03-SEP-11,Sowmya,,en,64.228.209.117,emdepa@sympatico.ca,13119277,000000119636345,3,3,Not leave me with out internet for the long week end...,4
247148,07-SEP-11,06-SEP-11,Sudheer,,en,184.148.128.77,nadia.townshend@bell.net,13155136,000000119689962,5,5,NA,5
247149,07-SEP-11,06-SEP-11,Simon,,en,70.31.189.225,gferney@sympatico.ca,13149462,000000119698168,5,5,,5
247150,07-SEP-11,06-SEP-11,Zied,,fr,76.65.90.184,tucker5@sympatico.ca,13159286,000000119691909,5,5,,5
247151,07-SEP-11,06-SEP-11,Martina,,en,70.49.178.116,marciadantimo@sympatico.ca,13153692,000000119699057,3,4,"I had to ask repeatedly for the tech person to repeat herself much more slowly.  I found her ""english"" very, very hard to understand because of her accent.  Because of this, the whole procedure took much, much longer than was needed to fix the problem.  It was very frustrating.",4
247152,07-SEP-11,06-SEP-11,Werner,,en,174.91.61.185,vebrown723@bell.net,13159408,000000119700036,3,4,The biggest problem was communication.  His accent was so strong(?) that I had to get him to repeat many times.  Then we got a sytem going that I would read the labels and he could tell me which one.  I believe that he is very knowledgeable but we wasted a lot of time.  ,3
247153,07-SEP-11,02-SEP-11,Mouna,,en,174.91.129.26,manfred.guenther@sympatico.ca,13101563,000000119614074,5,4,,4
247154,07-SEP-11,06-SEP-11,Sarah,,fr,76.64.25.86,guy_jacques@sympatico.ca,13149900,000000119699276,4,5,Oui avec moins de temps d'attente,4
247155,07-SEP-11,06-SEP-11,Luis,,en,64.231.222.139,ah_wilson@sympatico.ca,13144436,000000119680901,4,5,"Luis resolved the problem. Then Luis passed me to a Bell telephone rep who Luis said was going to check out my phone line for static/line noise that he noticed. However, after Luis hung up, she hung up the call. Luis was excellent, but the Bell phone rep didn't do anything.",4
247156,07-SEP-11,30-AUG-11,Kinnera,,en,174.91.102.100,trigabie@sympatico.ca,13069003,000000119541953,5,4,every thing was resolved my computer is running good.,5
247157,08-SEP-11,07-SEP-11,Imen,,fr,76.69.187.188,m_pare_7@sympatico.ca,13169026,000000119702860,5,5,"Femme  gentille, une attention remarquable patiente gentille

Merci",5
247158,08-SEP-11,07-SEP-11,Ridha,,fr,67.71.25.140,jean-v.cote@sympatico.ca,13166786,000000119712787,3,4,,4
247159,08-SEP-11,07-SEP-11,Frank,,en,65.95.214.91,a_ms@bell.net,13160590,000000119707533,5,5,"Nothing .Thank You Frank

",5
247160,08-SEP-11,07-SEP-11,Eliena,,en,217.201.138.128,scagliotti@sympatico.ca,13172858,000000119706176,4,5,"Answer to question below: serive is good but price for Internet is high.
",3
247161,09-SEP-11,01-SEP-11,Med Wassim,,fr,70.48.96.91,liseakcn@sympatico.ca,13100875,000000119588218,3,1,"med wsassim a pa pu régler mon probleme ildisais que mon ordi était défectueux, j'ai du faire venir un technicien et le probleme etait le mot de passe....",
247162,09-SEP-11,08-SEP-11,Haley,,en,67.22.236.182,dobrinick@sympatico.ca,13178522,000000119741100,5,5,"When I first called about the service, the rep. stated that there would be a service charge for what I wanted to do, although I have been a loyal customer for sometime, which she should have recognized and not mentioned a cost factor at the outset, because it get's people ""ticked off"" so to speak. After talking with the ""Loyalty Rep"", everything was resolved to my satisfaction. I guess the point being is that the initial reps. need to recognize the customer loyalty of the person calling before stating any stringent monetary requirements on upgrades or downgrades because in most cases it is insignificant to a customer who has been with Bell for years and has spent a lot of money ovet the course of time. Hope this kind of makes sense. Thank you for your service, no complaints other than this suggestion, which I hope makes sense. 
John Dobrinick",4
247163,09-SEP-11,08-SEP-11,Jose,,en,204.187.34.100,lorna.mcbride@sympatico.ca,13182892,000000119753828,5,5,really nothing !! both persons I spoke to were very helpful,5
247164,09-SEP-11,08-SEP-11,Mahender,,en,70.26.2.117,baburns@sympatico.ca,13176298,000000119730548,,,"N/A  Am awaiting delivery of a new cable so will not know until its installation if my connection problem is solved.
Your agent was helpful and pleasant.",4
247165,09-SEP-11,08-SEP-11,Anis,,fr,69.159.180.115,olivia777@bell.net,13185048,000000119740511,5,5,heir anis  le 8 sept.service 5 etoiles et je suis tres content que le 9 sept. mr. heidi a reussi de regler un problem que j ai avais avec mon profil bell dupuis le 16 aout.encore 5 etoiLes.je suis un client de bell dupuis 42 ans .BRAVO  A BELL 5 ETOILES.MERCI BEAUCOUP .LE CLIENT TRES CONTENT  PIERS D HONDT,5
247166,09-SEP-11,31-AUG-11,Mehdi,,fr,67.71.82.201,jwerrell@bell.net,13079135,000000119559557,1,1,"Le prolbeme n'a pas ete regler mais deplus... Le service a la clientele est pouris... LE commmis en question ne savais pas se que etais un PC tout en 1 et disais a ma blonde que sa ne se pouvais pas un PC qui sois wireless... Et bien les PC tout en 1 de intel le sont... J'ai detesté la facon qui a parlé a ma blonde et j'aurais aimé lui parlé. Il disais que seul les MAC et les LAPTOP sont wireless... Et bien c'est totalement faux! 

Deplus mon internet marche aussi mal... Je suis a veille de tout de lacher Bell... C'est vraiment la pire comapgnie que eu a dealer avec de toute ma vie.",1
247167,09-SEP-11,31-AUG-11,Anis,,fr,67.71.82.201,jwerrell@bell.net,13079133,000000119560122,3,3,"Il etais plus courtois que le premier et a vraiment tente de nous aider. 

Il nous a fait parvenir un nouveaux modem.",1
247168,09-SEP-11,02-SEP-11,Ravi,,en,174.89.109.50,andreas.litvanyi@sympatico.ca,13091215,000000119618458,3,4,"it took very long time to resolve the problem,which I believe was a simple sequence to restore the internet service,over two hours.",5
247169,09-SEP-11,08-SEP-11,Joseff,,en,184.144.69.59,harts@sympatico.ca,13180132,000000119738917,3,4,,3
247170,09-SEP-11,08-SEP-11,Gilberto Jose,,en,184.146.139.205,jfinn4@sympatico.ca,13181134,000000119753677,5,4,,5
247171,09-SEP-11,06-SEP-11,Ryan,,en,69.159.188.157,rtat@sympatico.ca,13157324,000000119691672,5,5,Absolutely nothing.  These lads knew their job and spoke excellent English.  They couldn't do any better than a perfect 10.,5
247172,09-SEP-11,08-SEP-11,Karla,,en,70.29.30.39,pa70@sympatico.ca,13185158,000000119751711,1,2,You could at least hire people who are fluent in English and have knowledge of Bell products.,1
247173,07-SEP-11,06-SEP-11,Eleanor,,en,70.26.38.203,elaine.julien@sympatico.ca,13148508,000000119674675,5,5,"It took 3 calls to solve the problem of my blocked e-mail.  As a senior, I was thankful that your rep was able to walk me through.  Sorry if I was a little short with him at times.",4
247174,07-SEP-11,06-SEP-11,Asha,,en,70.53.73.157,jjcase2@sympatico.ca,13151296,000000119699292,5,5,"when i first got to service, i had an automated system that did not work for me, which agrivated me a little more than i already was.",5
247175,07-SEP-11,06-SEP-11,Grace,,en,74.15.31.134,rwross@sympatico.ca,13157380,000000119691147,5,5,,5
247595,09-SEP-11,08-SEP-11,Jeanette,,en,70.55.213.108,vera_mcwade@sympatico.ca,13188270,000000119748882,4,5,,4
247596,07-SEP-11,06-SEP-11,Karim,,fr,184.146.255.177,y.beaumont@sympatico.ca,13159920,000000119693040,4,4,,4
247597,07-SEP-11,06-SEP-11,Aidin,,en,76.64.204.30,larry_lott@sympatico.ca,13152642,000000119683114,3,4,the time it took to complete the tranaction was way to long,4
247598,07-SEP-11,02-SEP-11,Hugo,,en,70.27.232.216,lhanson@bell.net,13100681,000000119619429,5,5,no,5
247599,07-SEP-11,02-SEP-11,David,,en,70.27.232.216,lhanson@bell.net,13100683,000000119604810,5,5,no,5
247600,08-SEP-11,07-SEP-11,Salvador,,en,76.64.206.158,mauriceocallaghan@bell.net,13169622,000000119727329,1,1,"I cannot get entry to ""My Bell"" due to changes one of your tech's made to my user name and password in error. I spent over an hour yesterday with another Tec trying to get in and couldn't. I even tried registering as a new client and couldn't. The Tec was polite but didn't have a clue as to how I can get access other than to suggest I try again another time. Simple aweful experience . I have telephone, mobile, internet and TV services from Bell and am deeply disappointed and frustrated. This is NOT the Bell I worked for for 30 years.",1
247601,08-SEP-11,07-SEP-11,Venkatesh,,en,184.147.20.73,donaldm.brown@sympatico.ca,13164084,000000119724301,5,5,,4
247602,08-SEP-11,07-SEP-11,Balaji,,en,184.147.34.73,dwcoghlan@sympatico.ca,13164310,000000119719734,5,5,,5
247603,08-SEP-11,06-SEP-11,Vijayashanti,,en,74.12.47.228,hnjford@bell.net,13150268,000000119674318,3,1,I was told I would have the computer back working in 72hours. I haven't heard a word. They took over my computer and said they would be working to solve the problem. It is still unresolved.,3
247604,08-SEP-11,07-SEP-11,Milo,,en,70.27.60.102,dmcgeachie@bell.net,13164034,000000119704954,3,2,Internet was blocked for 24hrs and rep could figure out how to fix the problem ,4
247605,08-SEP-11,07-SEP-11,Ines,,fr,72.38.29.137,pierre.gilbert025@sympatico.ca,13171440,000000119701915,1,1,"reparer mon internet qui ne fonctionne pas, un technicien devait venir entre midi et 5h00pm, personne n'est venu..",1
247606,08-SEP-11,07-SEP-11,Gloria,,en,70.48.40.176,fjgarvey@bell.net,13164884,000000119709337,5,4,------------------------,4
247607,08-SEP-11,07-SEP-11,Roy,,fr,76.67.49.44,nathaliemichaud18@sympatico.ca,13170614,000000119726830,5,5,"Rien, même très sympatique......",5
247608,08-SEP-11,07-SEP-11,Alpha,,fr,184.144.154.246,mubruneau@sympatico.ca,13170392,000000119706755,4,5,,4
247609,08-SEP-11,07-SEP-11,Shawn,,en,70.52.183.156,anitra.hamilton@sympatico.ca,13161256,000000119716367,1,3,"Your supervisor could have returned my call as promised, she didn't. It took 4 calls to resolve my problem. I was constantly put on hold, then ""disconnected"" Lied to. I could go on. Bottom line, your customer service leaves much to be desired.",1
247610,08-SEP-11,07-SEP-11,Jacqueline,,en,67.70.118.54,fnicoletti@sympatico.ca,13164930,000000119709958,4,4,resolve the problem soon,4
247611,08-SEP-11,03-SEP-11,Jose,,en,70.50.105.46,a.haugh@sympatico.ca,13116943,000000119633789,5,5,,5
247612,08-SEP-11,07-SEP-11,Gilbert,,en,216.209.115.23,t__davidson@sympatico.ca,13173662,000000119718511,1,1,First and Foremost I would like to talk to someone in CANADA who speaks ENGLISH. I've been waiting for 2 weeks for a power cord for my modem and still don't have it.  This is the worst service I have ever recieved from a company that I have been a customer of for over 40 years.  I am truly dissappointed.,1
247613,08-SEP-11,18-AUG-11,Elizabeth,,en,198.103.104.11,ad_rem@sympatico.ca,12936959,000000119253620,1,1,"Please ensure my profile reflects my updated telephone number 613-789-8125.
My profile continues to reflect my former home listing 613-789-3500.
Thank you.
p",2
247614,08-SEP-11,20-AUG-11,Mitchell,,en,70.30.35.42,iwoodhouse@bell.net,12961631,000000119310931,1,1,Since I bundled my services I have had the worst experience with customer service from Bell than any other company. I can't even condense the nightmare story of trying to deal with the different dept. never mind the billing dept and their inablity to follow through on their committment to correct errors. Bell's practise of making their customers responsible for correcting their errors and then not recognizing the poor response that the company is known for is a terrible way to run a company.  It is only because of the monopoly in the area for service that many people have to put up with this.,1
247615,08-SEP-11,07-SEP-11,Mauricio,,fr,70.26.253.120,h.campeau@bell.net,13165832,000000119711095,2,1,"J'ai du rappeler 20 minutes plus tard pcq le problème était revenu.....donc, pas réglé....",4
247616,08-SEP-11,07-SEP-11,Mohamed,,fr,70.26.253.120,h.campeau@bell.net,13165834,000000119712709,4,4,Avec ce deuxième appel le jeune homme a poussé la recherche plus loin que lors de mon premier appel avec un autre gentil monsieur mais qui n'a pas résolu complètement mon problème comparativement au deuxième monsieur lors de mon deuxième appel.,4
247617,08-SEP-11,07-SEP-11,Eka,,en,174.89.39.173,ddryden@sympatico.ca,13163658,000000119722504,1,1,I was put on hold for 18 minutes the first time and gave up and then tried again and was put on hold again...gave up and never did get what I wanted!,1
247618,08-SEP-11,07-SEP-11,Sam,,en,70.49.26.235,ron.krakas@sympatico.ca,13172364,000000119719403,5,5,His english but I do have problems with certain dialects.,4
247619,08-SEP-11,07-SEP-11,Eleanor,,en,184.145.210.111,gruenwald@bell.net,13165734,000000119703681,4,4,Nothing,4
247620,08-SEP-11,07-SEP-11,Stacey,,en,184.147.116.4,hwoitzik@sympatico.ca,13166222,000000119705163,2,2,Internet fees were increased without notice or notification. Just a terrible way to do business. Let the customer know what is going on before changing rates or sevices. Extremly long waiting times when calling Bell.,2
247621,08-SEP-11,07-SEP-11,Ashwini,,en,198.168.48.36,jrring@sympatico.ca,13167492,000000119721114,5,5,,5
247622,08-SEP-11,04-AUG-11,Sophie,,fr,50.100.106.170,andree.gravel@bell.net,12801415,000000118951035,3,4,"Le temps d'attente est très long. J'ai aussi demandé à ce que ma voix soit détruite car d'une fois à l'autre, la voix ne peux pas être exactement de la même tonalité. Je souhaite que cela aura été fait.
Je demeure également convaincue que le coût de la téléphonie pourrait aussi être diminué dans mon cas, particulièrement pour des gens qui vous font confiance depuis si longtemps. Oui, je vous recommanderais mais il faut cependant noter que les gens n'apprécient guère attendre et être transférés à plusieurs reprises.
Je vous remercie de votre attention et vous souhaite une bonne journée.",5
247623,08-SEP-11,07-SEP-11,Marco,,en,70.49.236.57,mllabrie@sympatico.ca,13170170,000000119704258,3,3,"set me a new box as asked for, instead of making an all day appointment for me. having and appointment time of 8 to 5 is really unsatisfactory.",1
247624,08-SEP-11,07-SEP-11,Mohamed,,fr,65.93.127.138,acyr1@sympatico.ca,13160710,000000119706191,5,5,,5
247625,08-SEP-11,07-SEP-11,Jaime,,en,74.12.251.149,robpaarl@sympatico.ca,13172274,000000119708708,1,1,Actually have customer service!!!,1
248069,08-SEP-11,07-SEP-11,Mary ruksana,,en,174.92.140.158,whyde@sympatico.ca,13174678,000000119713460,1,2,"Listened to my problem;

The technician blamed the fact that my e-mails were being returned to me, with the texts wiped, on my recipient's server(s) and denied that Sympatico could be responsible. Really? Cogeco, Rogers, Shaw, Yahoo and M.N.S.I. were all, simultaneously at fault?  

She should not have made alterations to my computer which I did not request e.g:

1.changed the date on my computer so that an e-mail I sent today, September 08, 2011 is shown in my sent box as being sent on September 09, 2011. I have now corrected the mistake she made when re-setting my computer clock. Was she in Asia and hours ahead of Canadian E.S.T.?

2.entered a name in my contact box, and an address in my address book, which I do not want entered. (I was born with a memory and  I use it.)
 
3.Muddled my sent box so that it no longer lists sent mail with the most recently sent item appearing at the top of the list.



















altered the date on my computer to the incorrect date. An email which I have just sent on Thursday, September 08,2011 was/is dated as being sent on September 09, 2011 (i.e. tomorrow's  date. She said the clock on my computer was incorrectly set and said she had corrected it. She erred, and I have now corrected her error.

re-arranged my sent messages so that they are no longer listed with my most recently mailed one appearing at the top of the list",1
248070,08-SEP-11,07-SEP-11,Pradheep Kumaar,,en,65.92.147.121,iananders@sympatico.ca,13166246,000000119709524,5,4,,5
248071,08-SEP-11,06-SEP-11,Karla,,en,64.231.222.94,jlewis005@sympatico.ca,13151350,000000119675282,2,1,I was told someone would get back to me about solving my problem within 24-48 hours and even though this is an unbelievable wait time no one ever got back to me.,1
248072,08-SEP-11,06-SEP-11,Raj,,en,64.231.224.62,h.drewitz@sympatico.ca,13149930,000000119687869,3,4,I found it very difficult to understand the fellow in India!!,2
248073,08-SEP-11,05-SEP-11,Kevin,,en,174.95.211.23,william.macmillan057@sympatico.ca,13143554,000000119666232,5,5,Absolutely nothing to improve.,5
248074,08-SEP-11,07-SEP-11,Mohamed,,en,65.92.22.230,saper.fare@sympatico.ca,13172793,000000119710751,1,1,"EVERYTHING!!!!after waiting too long for an agent to answer the phone, the line was disconnected before being able to resolve the problem. No one has tried to reach me since.",2
248075,08-SEP-11,06-SEP-11,Devin,,en,66.163.13.134,rgdacook@sympatico.ca,13156778,000000119696466,4,5,,5
248076,08-SEP-11,07-SEP-11,Rey Ivan,,en,174.91.58.171,martin.peach@sympatico.ca,13169502,000000119716806,3,3,Nothing has been done. Incompetence is widespread. I don't have anything that was agreed on.,1
248077,08-SEP-11,05-AUG-11,Mounira,,fr,184.144.173.242,jvlep@bell.net,12816929,000000118977323,4,5,,4
248078,08-SEP-11,03-SEP-11,Vinay,,en,74.12.46.199,aea3byk@sympatico.ca,13117063,000000119637867,2,1,"Told me within the first 5 minutes there was no internet service in the area and NOT 1 h 45 min later after being trasferred to the specialty dept (Paul trasf me to Jed).  I was also on the phone with Bell on Thursday for 50 min then told ""I will call you back"" and never heard from Rabi.  Then I called back on saturday myself because I still had no internet service.  VERY VERY unhappy about the service I received.",1
248079,08-SEP-11,06-SEP-11,Pradeep,,en,70.49.1.218,tpostar@sympatico.ca,13159198,000000119676171,1,3,"My phone has alot of static noise on it and I can't hear anyone when they talk to me. They can her me.
I'm tied of calling and waiting for so long for someone to fix the phone.",1
248080,08-SEP-11,07-SEP-11,Salvador,,en,199.243.212.98,battley@sympatico.ca,13161662,000000119705731,1,1,"Actually helped me. I asked for help because I had previously used the browser-based version of Bell email and, now that I had a new Mac, wanted to be able to import my folder as I can on Yahoo, Google, Hotmail, etc, etc. The rep told me that it couldn't be done because Sympatico uses pop and not imap.

It surprised me that Bell didn't have an option for this functionality, but asked for help figuring out a work around that would not require me forwarding thousands of emails, and losing the 'reply to' ability in the process.

The rep told me that there job was not to help with things like this, but only to set up and configure accounts. He told me if I had a problem, I could hire an independent contractor to figure something out. I asked if there might be someone there with more knowledge and experience who might have a better suggestion. He reiterated the fact that this was not his job. He said if I had problems with getting my Sympatico folders from the browser version to the Mail client, that was my problem and not Sympatico's.

I pointed out that it was automatic on Google etc. He said that I was out of luck - Sympatico didn't have the same functionality. I pointed out the irony of paying a lot of money for a service that was inferior to several free email services. He repeated the suggestion that I hire someone to do the work.'

I told him that it was exactly this kind of situation and crappy support that was likely  to make me change providers.

I hung up, very frustrated. Now that it was clear that I'd get no help from Bell, I sat down and tried to figure out a work-around on my  own by going through the browser-mails's drop down menus.

5 minutes later, I had a work-around. Move the emails in folders back into the inbox using the ""move to"" function. they would then appear, as though for the first time, in the inbox, and be downloaded onto the Mac Mails client. Then, by adding them to the G-mail folders, they'd automatically transfer to G-Mail as well...giving me a back up and making me utterly independent of Sympatico.

None of this was hard. If your rep had had an ounce of motivation, concern or dedication, he could have figured it out, or passed me on to someone who could.

If, as he said, all these reps are there to do is help me set up the account once, at the beginning of the service, why is it called 'support'?

I am unbelievably disappointed with both the tone and the substance of the 'assistance' I received.  It was shockingly uninformed and unenthusiastic.",1
248081,08-SEP-11,06-SEP-11,Melissa,,fr,65.94.189.54,francelamoureux@bell.net,13149090,000000119691185,1,2,"Selon l'agente, je suis autorisée à tout faire, sauf annuler un service. Pourtant, c'est bien moi qui paie les factures tous les mois et mon mari a téléphoné pour que je sois autorisée à faire toutes les transactions. L'agente avait un ton condescendant comme si elle s'adressait à une attardée. Attendez Madame, je vais vous expliquer... 
Il est vrai que je n'étais pas trop patiente parce que je n'arrivais pas à obtenir de réponse à mes questions, mais quand même, c'est assez insultant de se faire dire qu'on a le droit d'acheter toutes sortes de services, mais pas de les annuler par la suite.   ",2
248082,08-SEP-11,01-SEP-11,Hedi,,fr,67.71.69.10,normand.deschenes1@sympatico.ca,13084067,000000119574341,3,4,,4
246725,07-SEP-11,06-SEP-11,Priya,,en,207.219.69.179,shiloh.ranch@sympatico.ca,13158024,000000119697730,4,3,"Priya, the customer service representative seems to have done everything in her area of knowledge to assist, and I appreciate her efforts.  It is unfortunate that I was repeatedly bounced back between the two areas of residential and commercial responsibilities in an effort to resolve the issue.  It was simply a matter of needing my user name and password which had been misplaced here, and that should not have taken such an inordinate amount of time.  Again, I stress that Priya had done all she could, but I would suggest a better level of either understanding, or knowledge between the two departments.",4
246726,07-SEP-11,07-SEP-11,,,en,174.89.56.23,,,,5,5,"You sent two people out previously, they were crap!  Neither listened to what we needed with our internet - one left to quickly, the other stayed an hour and talked about his private life for 3/4 of that time.  Finally, BILL, BS2610 came on the 26th of Aug. and answered every question to my satisfaction and helped with extras and fixed the problem once and for all. So, a big thanks to Bill, and I suggest you look at the other two who came to do the internet connection at 1396 Progreston Road Carlisle Ont, and do some RETRAINING with them.",3
246727,07-SEP-11,06-SEP-11,Alfredo,,en,69.156.89.56,bob.genge@sympatico.ca,13145862,000000119690453,3,4,"Alfredo tried for over an hour to fix problem (very low modem speed) then passed to Oscar in Tech Center, problem was fixed in 10 minutes ",4
246728,07-SEP-11,06-SEP-11,Paul,,en,70.31.40.55,tjfox@sympatico.ca,13159098,000000119685424,4,4,,4
246729,07-SEP-11,05-SEP-11,Jose,,en,184.146.1.156,tandpirwin@sympatico.ca,13142848,000000119664045,5,5,Nothing,4
246730,07-SEP-11,06-SEP-11,Basho,,en,70.27.39.153,johndatkins@sympatico.ca,13151588,000000119689416,5,5,You could give us feed back on these surveys.If not maybe we are wasting our time. THANK-YOU,4
246731,07-SEP-11,01-SEP-11,Allan,,en,65.93.205.41,r_cole@sympatico.ca,13104813,000000119598040,5,5,,5
246732,07-SEP-11,06-SEP-11,Arlene,,en,74.198.165.108,SueWalsh@sympatico.ca,13144182,000000119673030,3,4,make your company more friendly. iknow of alot of people that have left bell and moved onwards to different providers. I am SERIOUSLY thinking about doing the same thing.,2
246733,07-SEP-11,06-SEP-11,Jose,,en,70.51.226.153,ehacker@sympatico.ca,13148490,000000119687596,5,5,"Show me how to make my screen smaller and larger so that I can see the edges of the main screen. I did not know it had changed until after Jose had left and I could always change the size of the screen before by using the mouse on each side I wanted to change. P.S Jose is the very best anyone could ask for, he was marvellous in what he did.",5
246734,07-SEP-11,02-SEP-11,Mohammed,,en,76.67.30.190,richard.robert2@sympatico.ca,13105311,000000119621410,5,5,"Had my other 2 calls not resulted in being severed, my inquiry would have been resolved much sooner.",4
246735,07-SEP-11,05-SEP-11,Eduardo,,en,65.93.42.216,rickblatchford@sympatico.ca,13141620,000000119668593,5,5,Nothing everything was look after quickly by your customer care representative.,5
246736,07-SEP-11,06-SEP-11,Jose,,en,70.49.182.163,arya.jenabian@sympatico.ca,13145150,000000119696669,2,1,"Person trying to assist me did not know how to resolved the problem. Hence, after almost an hour on the phone with this person, I had to call back and spend another 45 minutes with someone else in order to resolve the issue.",1
246737,07-SEP-11,06-SEP-11,Camille,,en,174.89.17.25,jbrown17@sympatico.ca,13150902,000000119698789,5,5,wait time was too long. All my services r with bell i should have had a faster priority. Good job from him.,5
246738,07-SEP-11,06-SEP-11,Haythem,,fr,64.229.129.37,candy_girl57@sympatico.ca,13146290,000000119677440,5,5,"rien de plus,  service courtoi que demande de mieux.",5
246739,07-SEP-11,06-SEP-11,Haykel,,fr,184.144.225.156,simonnelavoie@sympatico.ca,13158108,000000119687474,2,2,"Vous auriez pu me dire qu'il était inutile d'appeler Purolator (plutôt que de me conseiller de le faire, ce qui a été une autre perte de temps) et établir une autre date, après mes vacances, vers le 21 septembre, pour me faire livrer le modem qui remplacera le modem défectueux.",3
246740,07-SEP-11,06-SEP-11,Sukumar,,en,67.71.151.30,dcrews@sympatico.ca,13147668,000000119672703,4,4,,5
246741,07-SEP-11,06-SEP-11,Kevin,,en,174.95.128.19,wilfred.arzaga@sympatico.ca,13159766,000000119673097,5,5,"I actually have some problems with the people (I guessed the outsource people, Rajeesh,Fathima August 30, and Arun on September 6) when I asked help and did not resolve the problem on Chat. They said they elevated the issue (e-mail not working)but nothing happened. I decided to call 310-SURF with Kevin (September 6) on the line and resolved the issue right away.",3
246742,07-SEP-11,01-SEP-11,Ahmed Ramy,,fr,65.92.81.254,lvandal3@sympatico.ca,13101227,000000119593022,1,,"Depuis mon changement d'adresse en decembre 2010 que j'ai des problemes de facturation, que vous me charger des montants exsuberant et que je me fais transfere de departement à departement, passer 6 heures au téléphone dans une journée pour règler mon probleme c'est vraiement trop et pour ce qui est de la télévision qui perd toujours les signaux et que je ne peux même pas avoir les postes hd dont je paie !!! De me faire Harceler par votre département des comptes impayés lorsque les factures ne sont pas correcte, je dis biens les factures, c'est inacceptable. Votre systeme téléphonique est pourri...",1
246743,07-SEP-11,06-SEP-11,Alfredo,,en,67.70.86.73,justine.walker@sympatico.ca,13151938,000000119700355,5,5,-indicate how low the wait time is while on hold waiting for a technician,5
246744,07-SEP-11,06-SEP-11,Lisa,,en,184.146.154.11,toobusy@sympatico.ca,13159180,000000119673776,5,5,"Nothing, everything was great.",3
246745,07-SEP-11,05-SEP-11,Juan,,en,184.146.102.18,david_faulkner@sympatico.ca,13135414,000000119669422,5,5,"The next day a technician arrived, John, and did the necessary repairs. He was knowledgeable and made sure the service worked before he left. The service works great!",5
246746,07-SEP-11,06-SEP-11,Kevin,,en,76.71.99.210,christine.mastromatteo@sympatico.ca,13146748,000000119700649,3,1,Resolve the problem in a timely manner which was not done. It got too late to continue so now I will have to call back tonight or tomorrow to try to get issue resolved.,2
246747,07-SEP-11,06-SEP-11,Eliena,,en,174.94.26.153,audrey.phillips@sympatico.ca,13145238,000000119690603,3,1,,2
246748,07-SEP-11,06-SEP-11,Aymen,,fr,67.70.114.205,francine.rivard8@sympatico.ca,13149096,000000119679299,5,5,,5
246749,07-SEP-11,06-SEP-11,Larissa,,en,64.231.184.8,ghlw@sympatico.ca,13149510,000000119672223,5,5,,5
246750,07-SEP-11,06-SEP-11,Chae,,en,76.70.79.23,lina.zack@sympatico.ca,13152924,000000119681026,4,4,,4
246751,07-SEP-11,06-SEP-11,Mariela,,en,65.92.26.33,janet.sanders@sympatico.ca,13150802,000000119689726,4,4,"I would like to have been advised that my Administrator layout would be changing. Not a big deal, but a bit startling to find out.",5
247176,07-SEP-11,06-SEP-11,Ben,,en,70.49.24.124,hartmut96@sympatico.ca,13150066,000000119675914,5,5,,4
247177,07-SEP-11,06-SEP-11,John,,en,67.71.82.119,p.bruvels@bell.net,13155724,000000119699131,4,4,"I really don't think you guys get it. The time you make me wait actually takes away part of my life which I'll never be able to recover. This time I will never recover that registers my frustration and anger. 
In this instance there were actually two calls. After about 10 minutes I was disconnected from the first I think because he didn't know how to resolve the problem.and then the second seemed to take 10 to 12 minutes. She was helpful and did solve my problem.

 In the last month I've probably called seven times with this problem and each time had to wait so long I finally hung up. As I told your girl yesterday as soon as you get some competition in my area I'm switching to them.
The company I was with before moving here had excellent service and issues were rare. As a side note they haven't exported any jobs thereby contributing to our current and future economic woes. Some people think if those jobs where Id have a job and a future.

Your technicians are usually knowledgeable and polite. Based on my experience with them I would recommend your company but unfortunately their efforts don't make up for your other shortcomings.
 I'd love to stand in your boardroom during a meeting. I'd say youre making money today and investing in new technologies for the future to increase and protect your profits and that's a good thing. Might I suggest to you another cost-effective way of increasing your bottom line and employee morale at the same time . Make your customers happy. 

If you ask someone in the street do they like dealing with Bell and why you'd be in for a rude awakening. To a person they would complain about Emily.  I could easily send you a two-page letter telling you about my experience with your company over the last few years but youve already cost me thousands of dollars in time and aggravation.
.
Best,
Peter Bruvels
",2
247178,07-SEP-11,06-SEP-11,Mario,,en,70.30.54.72,rcoldwell@sympatico.ca,13156634,000000119686489,1,1,"My call was about pictures not being visible in e-mails I receive. The person I spoke with (Mario), first told me the problem was with the computer sending me the e-mails; after some discussion, he told me the problem was with MY computer and that I'd have to fix it by talking to Microsoft. After more discussion, he said that the problem was actually in the Bell Mail servers and that they were blocking pictures for security reasons! He said someone from a ""special"" group would call me back within 48 hours. We'll see but I have little confidence that I will hear anything back. I'm not happy with your service on this issue. ",2
247179,07-SEP-11,06-SEP-11,Kinnera,,en,174.93.166.216,ctatigian@sympatico.ca,13147206,000000119682230,1,1,"Allow me to speak to a north american (Canadian) technician. Not only was the connection bad, I could not hear or understand the person I was speaking to.",1
247180,07-SEP-11,06-SEP-11,Diana,,en,174.92.58.216,emaciel@sympatico.ca,13148600,000000119677503,5,5,"Keep doing what it was done, informing the customer about the promotions and possible savings by subscribing/removing (un)necessary services and bundles, and matching other companies promotions.",5
247181,07-SEP-11,06-SEP-11,Meriem,,fr,67.68.208.53,claudia.robillard@bell.net,13146894,000000119680044,5,5,Non.,5
247182,07-SEP-11,06-SEP-11,Radhika,,en,70.25.61.106,k.fee@sympatico.ca,13151982,000000119693983,3,4,Had someone who I could understand better...getting someone to repeat what they are sayng over and over makes the call longer than it should be...,2
247183,07-SEP-11,06-SEP-11,Cherfeddine,,fr,173.195.49.226,drouin13@sympatico.ca,13148276,000000119699322,5,5,,4
247184,07-SEP-11,06-SEP-11,Marco,,en,76.64.226.194,gerrydaubsr@sympatico.ca,13149448,000000119684486,5,5,answered my call a little quicker so I didn't have to wait on hold.,5
247185,07-SEP-11,06-SEP-11,Rym,,fr,184.163.21.39,karine.labbe23@sympatico.ca,13152074,000000119689763,5,4,,5
247186,07-SEP-11,06-SEP-11,Ali,,en,65.94.196.153,janicebox@sympatico.ca,13150810,000000119683981,5,4,,5
247187,07-SEP-11,27-JUN-11,Tara,,en,70.27.63.80,beverlyh@bell.net,12427551,000000118067908,4,4,it did take two calls to get the issue resolved but this time everything went through properly,5
247188,07-SEP-11,06-SEP-11,Loyda,,en,69.159.76.142,charles_stewart_1@sympatico.ca,13146604,000000119675448,4,4,"
I Like the way it was done on my own computer. I could watch everything.
 fine job. ",5
247189,07-SEP-11,05-SEP-11,Lobna,,fr,67.71.180.114,lucillepilon@sympatico.ca,13139206,000000119656892,5,5,Rien de plus.  Merci,5
247190,07-SEP-11,05-SEP-11,Manel,,fr,67.68.96.25,hguay49@sympatico.ca,13137208,000000119661125,5,5,ok,5
247191,07-SEP-11,01-AUG-11,Mario,,en,74.14.35.51,d.gfournier@bell.net,12765461,000000118872128,5,5,Nothing,5
247192,07-SEP-11,06-SEP-11,Jhon,,en,69.158.39.197,cjim@sympatico.ca,13146818,000000119683657,3,1,got me connected,3
247193,07-SEP-11,06-SEP-11,Luis,,en,69.158.39.197,cjim@sympatico.ca,13146820,000000119674837,3,1,got me connected,3
247194,07-SEP-11,06-SEP-11,Abdulkarim,,en,67.71.145.13,marie028@sympatico.ca,13153786,000000119690346,5,5,keep it the way it is right now,5
247195,07-SEP-11,06-SEP-11,Amine,,fr,70.52.61.18,mipalamarre@sympatico.ca,13154640,000000119699987,2,2,"il a fait mieux que Monsieur Anis qui m'a dit d'aller faire réparer mon ordi, mais il a refusé de m'aider à rebrancher mon routeur p-c-que ce n'est pas un produit Bell. De plus il m'a informé que mon modem était vraiment désuet et pourtant c'est un produit Bell pour lequel je paie depuis très longtemps un loyer mensuel de 3.95$.Enfin j'ai encore un problème puisqu'à chaque fois que je veux accéder à Internet, je dois me rebrancher au réseau. Pas très pratique.",
247196,07-SEP-11,01-SEP-11,Andrea,,en,64.231.163.131,abutterworth@sympatico.ca,13090617,000000119597181,1,1,I will send a separate email with the full history of what happened over the last nine days.,1
247197,07-SEP-11,06-SEP-11,Soumia,,fr,76.67.140.201,guytousi@sympatico.ca,13149906,000000119687997,5,5,pour le moment tous est parfait,5
247198,07-SEP-11,05-SEP-11,Andrea,,en,70.54.7.236,slapstickrick@bell.net,13142402,000000119667322,1,1,"Not hang up on me, and let me know what was going to happen with the issue.",1
247199,08-SEP-11,07-SEP-11,Timothy,,en,76.67.115.25,kdavidson@sympatico.ca,13167824,000000119724457,5,5,,5
247200,08-SEP-11,06-SEP-11,Murali,,en,174.92.78.211,ahaehn@bell.net,13144438,000000119679210,5,4,"window of time could have been shortened as technician got here at 5""30 s0 I waited 5 hours.  Can't be helped.",4
247201,08-SEP-11,06-SEP-11,Paul,,en,70.24.93.38,sir33@sympatico.ca,13158122,000000119697504,5,5,,5
247202,08-SEP-11,07-SEP-11,Ryan,,en,70.27.13.110,sdepratto0865@sympatico.ca,13172902,000000119718318,5,5,it was all good,5
247626,08-SEP-11,04-SEP-11,Gavin,,en,174.88.168.229,irenemcerlean53@sympatico.ca,13128495,000000119652208,5,5,can't think of anything -- completely satisfied,5
247627,09-SEP-11,08-SEP-11,Michel,,en,65.92.101.93,kandrbreaton@sympatico.ca,13181890,000000119748134,1,1,"I was disconnected and the agent did not even attempt to contact me back, just ended the session.",1
247628,09-SEP-11,08-SEP-11,Karina,,en,67.71.144.174,ron.yurkoski@bell.net,13186362,000000119733039,4,4,I ended up waiting more than talking to the three agents (different issues)although all three were very helpful once I actually got to them.,4
247629,09-SEP-11,08-SEP-11,Indhu,,en,70.26.45.172,young3445@sympatico.ca,13188748,000000119733757,2,4,"LISTEN .... This problem was a recurring one that was in the exchange 613-692. However I had to explain this several times and do  the ""modem"" crap before my point was believed. Once transferred to the test center, a proper ticket was made and the problem resolved a couple of hours later.
Why not first check the network then it explained clearly that this is a repeat.",2
247630,09-SEP-11,24-AUG-11,Seshadri,,en,184.148.123.159,the.whelans@sympatico.ca,13010431,000000119394733,4,4,He didn't tell me I had to return the old modem within two weeks or there would be a charge.  Luckily I sent it in just under the wire.,
247631,09-SEP-11,07-SEP-11,Dilli,,en,174.93.120.120,steppnoutpetcare@bell.net,13173422,000000119712942,5,4,"The payment was made via another coarse, but the intial problem has not been resovled with bell that I never had before, and the advise given has nothing to do with my server, It is Bells problem with the line. Please contacct me or have a service personal set up a meeting  to correct this problem.  Thank you.",5
247632,09-SEP-11,08-SEP-11,Karishma,,en,204.101.237.139,davidhoover@sympatico.ca,13178114,000000119729266,5,5,Had a v wry good time,5
247633,09-SEP-11,06-SEP-11,Therese,,en,174.93.166.97,B-FLORES@sympatico.ca,13143884,000000119685848,5,4,shorter waiting time to get to talk to an agent ,5
247634,09-SEP-11,07-SEP-11,Natalia,,en,174.92.68.9,rjmckay1@sympatico.ca,13172154,000000119710316,5,5,,5
247635,09-SEP-11,08-SEP-11,Jamie,,en,174.88.10.239,r.reid@sympatico.ca,13185750,000000119735341,3,4,,3
247636,09-SEP-11,02-SEP-11,Jeremy,,en,174.91.117.39,don.macarthur@sympatico.ca,13094997,000000119614056,5,5,nothing,5
247637,09-SEP-11,08-SEP-11,Kyle,,en,64.231.41.130,pandhmccluskie@sympatico.ca,13185186,000000119743632,4,4,,4
247638,09-SEP-11,08-SEP-11,Aaron,,en,206.191.28.188,mmontes2@sympatico.ca,13184320,000000119735538,1,1,You are so unorganized!! I want my Phone & internet tranfered you got it the other way around.. You say you connect my phone on Sep 1 and internet on Sep 4... i waited nothing happened!! you did not  come you came to the place I left...If by monday sep 12 (as you say you will ..again!) you did not connect my internet ONLY INTERNET!!! I WILL HAVE TO TRANSFER TO ROGERS ALL OF MY ACCOUNT! I'm fed up will the waits and calls... ,1
247639,09-SEP-11,08-SEP-11,Abdelalim,,en,70.24.247.197,n.raimondo@sympatico.ca,13184618,000000119735274,5,5,,5
247640,09-SEP-11,08-SEP-11,Thitola,,en,65.95.142.8,kathierogers@sympatico.ca,13181982,000000119753971,5,,The Technical Support dept. was busy at the time of my enquiry so it wasn't possible to have the incoming internet line checked. The file was going to be forwarded to them for follow up as Thitola thought there was a problem on the line.,5
247641,09-SEP-11,07-SEP-11,John,,en,70.51.153.196,smoloo@sympatico.ca,13173230,000000119726867,4,5,,5
247642,09-SEP-11,07-SEP-11,Jose,,en,174.89.177.118,david.wilby@sympatico.ca,13163562,000000119704924,3,2,make it easier to understand,3
247643,09-SEP-11,08-SEP-11,Gregory,,en,69.157.164.151,slakeram@sympatico.ca,13187152,000000119735514,5,5,"Whenever your associate give customer a pricing i think that it should be effected the same time, don't let one or two month passes and then one should have to call back to rectified this problem.",4
247644,09-SEP-11,08-SEP-11,Hadhemi,,fr,184.148.246.64,m.h.mccormick@bell.net,13183136,000000119735655,5,5,,4
247645,09-SEP-11,08-SEP-11,Danny,,en,69.156.3.148,kenneth.roots@sympatico.ca,13182088,000000119752479,5,5,"Service was excellent, as usual. Danny was knowledgeable, friendly, professional and very helpful.",5
247646,09-SEP-11,08-SEP-11,Slim,,fr,184.144.165.39,nanawie@sympatico.ca,13184656,000000119747530,4,4,Ne pas faire d'erreur sur ma facture !,3
247647,09-SEP-11,08-SEP-11,Souleymane,,fr,206.162.188.118,shirley.mcauley018@sympatico.ca,13187008,000000119750800,1,1,"j'ai probablement parlé à quelqu'un en Inde ou en Égypte !!!  Et je n'entendais rien sur la ligne.  Ensuite la ligne a coupé!  Toujours très insatisfaite du service, des prix, et de la qualité de la connexion.
Je me suis désabonnée, et ne veux recevoir AUCUNE PUBLICITÉ PAR LA POSTE.",1
247648,09-SEP-11,04-SEP-11,Travis,,fr,184.148.251.101,lucie.roy_genereux@sympatico.ca,13129787,000000119648268,5,5,"Quand on communique avec Bell le service devrait ëtre amélioré c'est à dire que l'on ait accès plus rapidement à un agent le système automatisé est très long,on devrait pouvoir parler à un agent plus rapidement.Merci! ",5
247649,09-SEP-11,08-SEP-11,Marc,,fr,184.148.251.101,lucie.roy_genereux@sympatico.ca,13183018,000000119733180,5,5,Le système automatisé devrait être amélioré pour que l'on puisse parler à un agent plus rapidement.Merci!,5
247650,09-SEP-11,08-SEP-11,Nagender,,en,70.27.102.16,olar@sympatico.ca,13185038,000000119749756,5,5,There was nothnig they could do because the problem was with our ram that needs to be updated.,5
247651,09-SEP-11,08-SEP-11,Chelsey,,fr,70.49.115.187,redaut@bell.net,13185966,000000119743721,4,4,Pourquoi faut-il que j'appelle un représentant au ventes pour être au fait des nouveaux forfaits???? Cela DEVRAIT être offert AUTOMATIQUEMENT aux clients...,4
247652,09-SEP-11,08-SEP-11,John,,en,70.54.150.93,shirley.rossi@sympatico.ca,13187012,000000119754265,4,5,alot of wait time,4
247653,09-SEP-11,05-SEP-11,Geetha,,en,65.95.49.6,mubu@sympatico.ca,13140406,000000119667001,1,1,I had a confirmed appointment for the internet to be hooked up by a technician and he did not show up,2
247654,09-SEP-11,08-SEP-11,Mouna,,en,174.91.123.137,aileen_thompson1@sympatico.ca,13175588,000000119745177,5,5,Mouna was great she help me with the problem and gave me more advise on what to do on things I didnot know and she explaned everything that I could do THANKS AGAIN  MOUNA    Aileen THOMPSON,5
247655,09-SEP-11,08-SEP-11,Deepak,,en,70.27.102.16,olar@sympatico.ca,13185040,000000119739314,5,5,There was nothing they could do because our problem was with the ram which we need to get it updated.,5
247656,09-SEP-11,08-SEP-11,Kanni,,en,174.113.134.147,mpgraphics@sympatico.ca,13184434,000000119752599,1,1,"HAVE STAFF THAT KNOW HOW TO SET UP MACS
MY DAUGHTER BOUGHT A BRAND NEW MACBOOK THE OTHER DAY AND 2 DIFFERENT STAFF MEMBERS TOLD HER THEY COULDN'T HELP HER. EACH TIME SHE SPENT MORE THAN 15 MINS WITH YOUR TECHNICIANS. SHE THEN PROCEEDED TO CALL THE APPLE STORE IN WATERLOO AND SHE WAS UP AND RUNNING IN LESS THAN 5 MINUTES. BETTER START TRAINING YOUR STAFF ON MAC PLATFORMS. IT'S NOT ALL PC ANYMORE!",1
248083,08-SEP-11,31-AUG-11,Fatma,,fr,67.71.69.10,normand.deschenes1@sympatico.ca,13084065,000000119561485,3,4,,4
248084,08-SEP-11,06-SEP-11,Mehdi,,fr,65.94.189.54,francelamoureux@bell.net,13149092,000000119690411,3,4,"Je crois qu'il serait avantageux que les clients puissent se procurer le matériel de remplacement dans les boutiques Bell ou à tout le moins,qu'un avis nous soit communiqué pour nous indiquer l'état de la commande. ",
248085,08-SEP-11,06-SEP-11,Mariela,,en,184.151.63.175,ve3cqo@sympatico.ca,13159406,000000119681440,4,4,,4
248086,08-SEP-11,07-SEP-11,Imen,,fr,76.65.81.107,gboulay2006@sympatico.ca,13165292,000000119703426,5,4,,4
248087,08-SEP-11,07-SEP-11,Felix,,en,76.69.7.214,DiannaDiVenanzo@sympatico.ca,13160268,000000119712446,4,4,"The representative was able to solve the problem in a relatively short time.
He also explained to me how he was solving the problem.

I was very satisfied with this call.",4
248088,08-SEP-11,06-SEP-11,Vamsi,,en,65.92.147.148,clwagner@sympatico.ca,13146964,000000119687532,1,2,not enough to prove that the internet is working -   no help to resolve the computer problem,2
248089,08-SEP-11,06-SEP-11,Andrea,,en,64.231.26.80,lkoren@sympatico.ca,13153062,000000119698730,1,1,Fixed the problem - instead the customer service rep told me the Tech would call me back in 2 hours.  I told her I will be asleep in 2 hours - she did not seem to care. ,1
248090,08-SEP-11,07-SEP-11,Michael,,en,207.164.79.37,carol_mccormick@sympatico.ca,13162466,000000119705303,5,5,,4
248091,08-SEP-11,07-SEP-11,Mohamed Khalil,,fr,69.157.178.103,guy.gouger@sympatico.ca,13165794,000000119702276,3,3,"Le problème ce n'est pas le conseiller mais plutôt les politiques de gestion de BELL. Avant de facturé le client pour des choses vous devriez leur demander leur avis. facturer la location d'un modem a vie sans consulter le client , ça vous défait un budget. la personne qui a prit cette décision administrative n'a surement pas d'enfant à l'école pour faire une tel facturation en SEPTEMBRE....... pensez dont aux familles et à leur budget avant de décider pour eux.",3
248092,08-SEP-11,07-SEP-11,Travis,,en,65.93.163.53,boose@sympatico.ca,13162054,000000119713027,5,5,"I Was VERY pleased with the assistance from Travis. Today, 8 Sep. 2011 I talked to Teja(Sc 648775) I was not at all pleased.This was an on-line chat and I am sure it will be in your system. Please take the time to look at it. The lmpression I have is that she was just saying what seemed to her to be nice polite things .  From my viewpoint absolutely nothing weas accomplished and the time of both of us was a complete waste. I regret to say that that ""chat"" did absolutely nothing to make me confident I can depend on Bell for Service.  On the other hand, your man Travis was an absolute delight to work with and I want to ensure he gets the credit he deserves for his willingness to help and the service he providen...   Ken Boose b1naci43   705-653-1807, boose@sympatico.ca ",
248093,08-SEP-11,07-SEP-11,Venkat,,en,70.27.55.53,billnmare@bell.net,13161898,000000119728056,5,5,,5
248094,08-SEP-11,07-SEP-11,Marie-France,,en,70.26.40.36,l.kerner@sympatico.ca,13168128,000000119712800,4,4,,4
248095,08-SEP-11,07-SEP-11,Shawn,,en,70.53.75.63,gcmanuel@sympatico.ca,13165306,000000119715467,5,5,Nothing,5
248096,08-SEP-11,07-SEP-11,Nandhini,,en,70.27.192.17,mcbassoc@sympatico.ca,13169696,000000119714746,4,4,,5
248097,08-SEP-11,07-SEP-11,Anis,,fr,174.95.230.114,marielleangelo_5@sympatico.ca,13169340,000000119724478,3,4,"Les explications étaient complètes mais quand on s'y connaît plus ou moins, quelquefois on doit faire répéter. Le monsieur était très poli mais j'ai ressenti un peu d'impatience teinté d'un brin d'intolérance !",3
248098,09-SEP-11,30-AUG-11,Rachel,,en,76.66.38.69,bboreilly@sympatico.ca,13057563,000000119534735,3,3,"have someone that speaks better  English
so information and instructions can be understood--I would expect that with  this well known Canadian system that  communication would be top priority.",2
248099,09-SEP-11,05-SEP-11,Joseph,,en,174.89.133.107,hvk@sympatico.ca,13137302,000000119665723,2,2,"I wanted to keep my present phone # 416-233-6136 @ new address,but unable to get satisfactory answer. New address still in 416 area code & still in same municipality i.e.Etobicoke",3
248100,09-SEP-11,08-SEP-11,Patrick,,en,174.88.83.73,sueguest@bell.net,13187518,000000119745538,5,5,nothing - Patrick was amazing,5
248101,09-SEP-11,05-SEP-11,Wided,,fr,65.92.176.175,mhpatriciacot@sympatico.ca,13140008,000000119659209,4,4,,4
248102,09-SEP-11,07-SEP-11,Richard,,en,74.12.225.43,lizrepasi@sympatico.ca,13168622,000000119709738,5,5,,4
248103,09-SEP-11,07-SEP-11,Gilbert,,en,76.66.133.28,kmwallace@sympatico.ca,13168046,000000119719057,4,4,,5
248104,09-SEP-11,06-SEP-11,Mathew,,en,70.26.28.75,ralalonde@sympatico.ca,13156518,000000119675812,4,4,"He did well, he said he'd get me an Internet tech to come to my home to fix my internet connection.

The tech. came, made the connection.  But, now there's another problem, my phone no. is 613-744-0215 buy I get calls made for no. 6130741-8704.  This no. is for a lady on the 10th floor of my bldg.  Has there been a screw up here?  The lady does not even have a dial tone.  Bell should contact us and then fix this.",
248105,09-SEP-11,08-SEP-11,Soumia,,fr,174.89.185.51,suzanne.raymond2@sympatico.ca,13187580,000000119740858,3,3,recevoir une confirmation écrite des termes de l'entente(montant de la réduction et sa durée).,3
248106,09-SEP-11,03-SEP-11,Brad,,en,74.14.131.79,mwalton50@bell.net,13122760,000000119634644,1,1,Show up!!,1
248107,09-SEP-11,08-SEP-11,Jamila,,fr,50.100.128.77,ccardinal3@sympatico.ca,13177224,000000119745811,4,4,un peu plus de patience avec un utilisateur non technique,4
248108,09-SEP-11,08-SEP-11,Ingrid,,en,70.51.226.222,gems4ken2@bell.net,13179586,000000119747050,3,2,the Bell representative did the best he could as he had to make an appointment to send a rep out Friday,3
248109,09-SEP-11,08-SEP-11,Akrem,,fr,70.55.182.173,lbouladier@sympatico.ca,13182511,000000119749484,5,5,"aucun problème, un gros merci à Akrem.",5
248110,09-SEP-11,07-SEP-11,Jerome,,en,65.92.53.170,bev.eric.jones@sympatico.ca,13161822,000000119706425,2,3,language problem...i spoke with at leasttwo different people and neither  could speak enough english that i could  understand,2
248111,09-SEP-11,30-AUG-11,Sheena,,en,70.49.30.15,boffoboffo@sympatico.ca,13057927,000000119536663,4,4,Hire competent tech support agents who actually listen to what you're saying and have some interest in helping you.,1
248112,09-SEP-11,08-SEP-11,Mehdi,,fr,76.67.145.42,rdionne001@sympatico.ca,13185948,000000119754199,5,5,,4
248113,09-SEP-11,08-SEP-11,Aroua,,fr,69.70.203.70,mario.breton2@sympatico.ca,13183516,000000119729389,4,5,,5
248114,09-SEP-11,08-SEP-11,Oscar,,en,67.70.104.231,sharm@bell.net,13186946,000000119744886,3,2,how do I forward an email of more than 10 attachments???,1
248115,09-SEP-11,02-SEP-11,Lisa,,en,70.50.177.204,terry.53@bell.net,13107757,000000119619164,5,5,none,5
248116,09-SEP-11,07-SEP-11,Veerapuram,,en,174.92.35.233,dwight@sympatico.ca,13164312,000000119726506,5,5,"less time on hold ,waiting for tech",4
246752,07-SEP-11,06-SEP-11,Camille,,en,64.231.5.53,lady.ashley@sympatico.ca,13152558,000000119691375,3,3,"Had hard time understanding what I was saying. Need people answering phones whose first language is english.



",2
246753,07-SEP-11,06-SEP-11,Kate,,en,207.164.79.84,troy.irvine@sympatico.ca,13159256,000000119691838,5,5,Provided me with a deeper discount considering how much of a loyal cutover I have been to Bell over the years. ,4
246754,07-SEP-11,06-SEP-11,Manuel,,en,174.95.199.154,thambly@sympatico.ca,13158936,000000119690599,4,4,Knows his stuff. Spent the time to resolve the problem. Needs to slow down just a bit so I could follow along. ,4
246755,07-SEP-11,05-SEP-11,Mouna,,fr,174.95.231.249,camerlandnormand@sympatico.ca,13134640,000000119664786,5,4,,5
246756,07-SEP-11,06-SEP-11,Estephania,,en,64.231.14.215,jpHAMILTON@sympatico.ca,13151751,000000119682873,1,1,bring back this company to Canada were people actually speak ENGLISH so we the customers can understand.,2
246757,07-SEP-11,06-SEP-11,Claudia,,en,74.15.36.86,jhumble@sympatico.ca,13151236,000000119700492,5,5,There was quite a long wait time to talk to a techie.,4
246758,07-SEP-11,06-SEP-11,Mohamed,,fr,70.55.120.249,helene-demers@sympatico.ca,13150160,000000119674209,4,5,,5
246759,07-SEP-11,06-SEP-11,Gautham,,en,174.88.89.92,bobanj_ca@sympatico.ca,13145870,000000119676575,2,1,fix the problem!,1
246760,07-SEP-11,06-SEP-11,Fatma,,fr,67.68.199.146,jpdorais@sympatico.ca,13151774,000000119679596,3,4,,4
246761,07-SEP-11,04-SEP-11,Amir,,en,70.27.236.117,ghechema@sympatico.ca,13128091,000000119649058,4,4,Nothing more,4
246762,07-SEP-11,06-SEP-11,Josue,,en,38.108.87.20,17oscar@sympatico.ca,13143812,000000119684442,5,5,,4
246763,07-SEP-11,06-SEP-11,Divya,,en,66.207.120.100,norm.watson@sympatico.ca,13155512,000000119698996,1,1,LISTEN to what I was saying was the problem!,1
246764,07-SEP-11,06-SEP-11,Vikram,,en,70.52.217.105,heather.chong058@sympatico.ca,13150122,000000119678314,5,5,wait time too long,5
246765,07-SEP-11,06-SEP-11,Haykel,,fr,174.88.160.157,jaycharpentier@bell.net,13150868,000000119690841,2,1,rétablir mon e-mil sans devoir contacter Apple,3
246766,07-SEP-11,06-SEP-11,Henry,,en,64.229.246.40,chuck69@sympatico.ca,13146772,000000119696820,5,5,"wish i could get bell sympatico.ca on my desk top cause then i wouldn,t have to get to my mail in a differrent way,use to have no problem but yesterday hennry was a fantastic help",5
246767,07-SEP-11,06-SEP-11,Christopher,,en,184.146.157.190,dfredenburg@sympatico.ca,13147882,000000119682717,2,2,"Both men assumed that their job was done when they finished there part but after I talked to the second man at the end I could not open Misrosoft outlet he then figured i had a problem with that program 
when all I needed to do was turn the computer off and re-boot and it was fine but I still had the original problem in Micrsoft with rectagles opening and telling me that the server would not accept my password.",3
246768,07-SEP-11,06-SEP-11,Juan Carlos,,en,65.92.55.56,everist@sympatico.ca,13148766,000000119700563,3,3," first  call did not resolve problem, second call  got  cut off after waiting  twenty minutes to talk  to someone third call seems to work. why the long wait times isn,t labour cheaper in india? ",4
246769,07-SEP-11,06-SEP-11,Wissem,,fr,76.71.176.18,mr.labonte@sympatico.ca,13154902,000000119698857,1,1,"si cela continu je vais quitter bell.Je ne suis pas une personne qui chiale pour rien.Quand j ai de quoi a dire et je le dit je vais bientot quitter bell.
                  Sylvie













",1
246770,07-SEP-11,06-SEP-11,Jeffery,,en,76.71.141.136,cwedzinga@sympatico.ca,13147250,000000119699039,5,5,,4
246771,07-SEP-11,06-SEP-11,Hamza,,fr,67.68.115.89,regineraoul@bell.net,13156686,000000119694444,3,4,,3
246772,07-SEP-11,06-SEP-11,Satish,,en,70.24.162.221,joeandcharlene@sympatico.ca,13151504,000000119686605,3,3,A service tech could have dropped of a router instead of having to wait three days or so until it arrives by mail.  I shouldn't have to be down that long.  ,2
246773,07-SEP-11,06-SEP-11,Sarra,,fr,174.92.172.3,jacques.roy.1957@bell.net,13150692,000000119673920,4,4,,4
246774,07-SEP-11,06-SEP-11,Houssem,,fr,67.68.215.117,richard.pelletier@sympatico.ca,13156860,000000119686496,1,1,"supporter d'autres logiciels que Outlook, et tenir compte de la demande et des explications du client",2
246775,07-SEP-11,06-SEP-11,Elyes,,fr,142.242.2.248,mathilde.cloutier@sympatico.ca,13154062,000000119700762,2,3,"Je comprends que c'est un travail difficile mais quand je demande un service, je ne m'attends pas à ce qu'on me fasse la leçon.",2
246776,07-SEP-11,06-SEP-11,Azza,,fr,174.88.58.184,htreille@sympatico.ca,13150336,000000119675032,5,5,répondre plus vite!,5
246777,07-SEP-11,05-SEP-11,Hayett,,fr,96.21.230.47,sergehoude@sympatico.ca,13142190,000000119663516,5,4,,5
246778,07-SEP-11,01-SEP-11,Malik,,fr,76.65.156.109,m.a.lacoste@sympatico.ca,13113555,000000119581974,4,5,,4
246779,07-SEP-11,06-SEP-11,Jessica,,en,208.97.92.170,judy.rich@sympatico.ca,13151896,000000119673139,5,4,probably nothing,5
246780,07-SEP-11,06-SEP-11,Jose,,en,70.55.209.23,md.banks@sympatico.ca,13154240,000000119686890,5,4,,5
246781,07-SEP-11,06-SEP-11,Genevieve-Marie,,en,70.26.35.14,mario_is@bell.net,13153834,000000119698178,5,5,"Nothing, great service and very professionnal. Thank you Genevieve !",5
246782,07-SEP-11,06-SEP-11,Jeannette,,en,69.158.38.147,gandfjackson@sympatico.ca,13149258,000000119699521,4,4,"Wait time to get the assistance of a rep was too long. However, when i did speak to the rep she was very friendly and eager to help. Because i had already been talking to a previous rep where the call was lost, the solution was already in progress. Jeanette test the line and it was now working. i believe the previous rep had taken all the action and had the test centre working on my problem. i was impressed though when Jeanette called me back about 20 minutes later to confirm that my internet was still working. Overall I am very impressed with the reps but not with the wait time in the queue.",4
246783,07-SEP-11,06-SEP-11,Wissem,,fr,67.70.78.115,gilles.lapierre1@sympatico.ca,13149566,000000119688075,5,5,rien,5
246784,07-SEP-11,06-SEP-11,Kevin,,en,64.228.35.156,lms.jemeka@sympatico.ca,13153102,000000119671887,3,4,"Well, my modem for Portable Internet failed, but waiting 3-5 days for a refurbished modem is to long, there is next day delivery in Canada, you know the country you do business in! By the way Kevin himself was very good, it is the guidelines he has to work within.",3
246785,07-SEP-11,06-SEP-11,Aurea,,en,76.64.160.122,twoboos@sympatico.ca,13159310,000000119682087,4,3,,5
246786,07-SEP-11,01-SEP-11,Karishma,,en,70.31.74.3,leeonee@sympatico.ca,13100549,000000119588127,1,1,"the representative could not resolve the issue with my modem not working said she would find the problem and call back. DIDN'T!
Was very difficult to understand and background noise and static was horrible on YOUR end.",1
246787,07-SEP-11,06-SEP-11,Chaganti,,en,184.151.63.141,ctuckwell@sympatico.ca,13147216,000000119678220,2,3,I spent over an hour on the phone with rep for a simple modem issue. Defective modem. ,3
247203,08-SEP-11,07-SEP-11,Mike,,en,174.89.188.8,o.denisko@bell.net,13170896,000000119715052,,3,"TO my knowledge, did not deal with a 'Mike"" on the 7th.  One woman from accounting I talked to was very helpful; 2nd person (whom I asked to resend e-mails from Bell Internet Security, etc., was NOT at all helpful.  PLEASE could you resend e-mails in ENGLISH.  Thank you.",
247204,08-SEP-11,07-SEP-11,Roy,,en,67.70.202.87,joandbobmckee@sympatico.ca,13167200,000000119714043,3,3,"I have a lot of trouble understanding the staff that answer the phone when I call. I have to repeat myself over and over to whomever I speak to and I do not think that person understands me either. This is very frustrating for both of us.
I have had a problem since my December invoice of usage charges amounting to as much as $60.00. I cannot make anyone understand that my usage of the internet has not changed in the past 9 months. I have replaced my secured password twice. This appears not to have ""changed"" anything.
I am retired and the only person who uses the computer. I am so frustrated that I feel like giving up the internet because a person on a fixed income does not like ""surprises"" when the bills start arriving......Jo McKee ",3
247205,08-SEP-11,07-SEP-11,Edgar,,en,174.92.140.157,leslienadon@bell.net,13168378,000000119726610,4,,It is too soon for me to tell whether or not the situation has been remedied.,
247206,08-SEP-11,07-SEP-11,Saifuddin,,en,76.64.95.53,debdunbar@sympatico.ca,13163690,000000119726635,5,5,"Other than the wait for a ""live"" operator to assist, can't think of anything and actually the ""wait"" this time was pretty quick!",5
247207,08-SEP-11,07-SEP-11,Tony,,en,206.172.0.205,thesolomons@sympatico.ca,13173904,000000119727137,5,5,"Can't think of anything. The rep Tony was one of the best I have ever spoken with. He was knowledgable, walked me step by step through everything. ",5
247208,08-SEP-11,07-SEP-11,Gayathri,,en,74.14.99.223,jcgaley@sympatico.ca,13166716,000000119710913,3,2,You did your best but it did not resolve my problem. Thanks anyway.,3
247209,09-SEP-11,08-SEP-11,Victoria,,en,184.144.104.93,peter_olsen@sympatico.ca,13185448,000000119746359,4,2,The phone used by your operator was not loud enough.  I had difficulty hearing and understanding them.,4
247210,09-SEP-11,08-SEP-11,Andrea,,en,70.26.99.194,jc.searle@sympatico.ca,13180910,000000119754576,5,5,"Andrea was amazing.  SHe was articulate, knowledgeable and very, very helpful. BOth when I was using the mouse and also when she took remote control of my mouse.  

The other two people I spoke to later were not very good. Their English was poor and kept puttiong me on hold.   Turns out it was that SYmpatico mail services were down ( THurs Sept8th evening) but the first guy had no idea, and he put me on hold for 5 mins so I hung up and called back.  Second guy finally found out that it was the sympatico server and not my connection.  ",4
247211,09-SEP-11,08-SEP-11,Samuel,,en,184.145.107.25,pplatthy@sympatico.ca,13185642,000000119754322,5,4,,5
247212,09-SEP-11,08-SEP-11,Amine,,fr,70.30.238.251,normandboileau@bell.net,13184966,000000119754067,5,5,rien,5
247213,09-SEP-11,07-SEP-11,Manel,,fr,70.48.141.109,benouadah@sympatico.ca,13161774,000000119713378,5,1,"j'ai demander de changer le service internet , avec un autre moins de vitesse, l'agente elle était gentille et elle voulez m'aider mais le responsable ne veut pas savoir il lui a dit si elle change le service avec un autre service moins de vitesse elle doit payer la pinalitée de 25$ . même si je suis une antienne cliente . donc  j'ai décidé de changer laccompagnée par une autre et je dit ça pour de vrai juste question de temps . merci       ",
247214,09-SEP-11,08-SEP-11,Ralph,,fr,70.29.188.96,Jacques.racine@bell.net,13175230,000000119731755,5,5,nil,5
247215,09-SEP-11,02-SEP-11,Sulochana,,en,64.229.173.237,connie.v@sympatico.ca,13093785,000000119616872,4,5,Provide repair personnell who speak fluent English.  sulochana was difficult to understand.,4
247216,09-SEP-11,08-SEP-11,Raouf,,fr,70.53.216.33,lafontaine8@sympatico.ca,13182410,000000119755310,4,5,Eviter le dédale du système de réponse automatique,5
247217,09-SEP-11,07-SEP-11,Loyda,,en,65.92.54.164,lee.mcconnell@sympatico.ca,13168310,000000119713109,5,5,nothing I can think of,4
247218,09-SEP-11,07-SEP-11,Rym,,fr,76.69.187.247,c__grenier@sympatico.ca,13162330,000000119718935,2,1,"Comme utilisateur de la trousse de réseautage Bell, il est normal de se questionner sur la sécurité de notre réseau.
On n'aime pas entendre un de vos représentant nous dire qu'une clé Wep est aussi sécuritaire qu'une clé WPA2-PSK.
Qu'on est pas formé pour aider les clients en réseautage.
Rym est suffisante d'elle même.
Elle peut rester à la maison et sera ainsi plus utile à votre clientèle.
J'espère ne pas avoir de problêmes avec mon système suite à mes commentaires.
Bonne journée.  ",4
247219,09-SEP-11,08-SEP-11,Edward,,fr,76.64.123.102,plafreniere@bell.net,13185598,000000119749853,5,5,,5
247220,09-SEP-11,08-SEP-11,George,,en,70.49.26.43,rawa@sympatico.ca,13185866,000000119741218,5,5,Given me a deal on my satelitte service.,5
247221,09-SEP-11,08-SEP-11,Luis,,en,69.158.87.161,d.deguzman@sympatico.ca,13177826,000000119736854,5,4,the technician who assited was very good & helpful. ,5
247222,09-SEP-11,08-SEP-11,Sondes,,fr,76.67.91.28,jeanluc.gagnon@bell.net,13181010,000000119733097,5,5,"grace à votre bon service j'ai pu participer à un concours et j'ai remporté 2 billets pour aller voir jouer un match de hockey junior,

merci encore",5
247223,09-SEP-11,08-SEP-11,Tony,,en,65.95.70.44,sommeware@sympatico.ca,13187254,000000119753409,4,4,"less time spent waiting on phone for a technician
",3
247224,09-SEP-11,08-SEP-11,Temsu,,en,70.31.23.12,craftylady815@sympatico.ca,13177738,000000119738625,4,4,connect me to a service technician in Canada,4
247225,10-SEP-11,08-SEP-11,Neila,,fr,184.145.187.184,jacquesroberge58@sympatico.ca,13180732,000000119738127,4,4,,4
247226,10-SEP-11,08-SEP-11,Abir,,fr,184.145.187.184,jacquesroberge58@sympatico.ca,13180734,000000119734597,4,4,,4
247227,10-SEP-11,06-SEP-11,Gabriel,,en,184.145.71.145,amnajjar@bell.net,13144796,000000119693818,3,4,,2
247228,07-SEP-11,05-SEP-11,Guillermo,,en,174.89.36.3,v.edge@sympatico.ca,13143284,000000119660268,5,5,"Fixing the phone issue was great - no complaints, polite and helpful service! 

However - in fixing the phone issue, the tech disconnected my internet.  I had to wait 3 days to get that reconnected; was told to wait at home from 8-12 which involved staying home from work. At 9:30 I just happened to notice that the internet was working again - but had not received a visit, a call, ...nothing to let me know. I would have sat there till noon waiting for the repair person who would not have appeared. What I found irritating about this: 1. was it really  necessary for me to take the morning off? 2. someone should have let me know it was working again. ",4
247657,09-SEP-11,08-SEP-11,Moncef,,fr,70.53.216.156,luc1.lavigne@sympatico.ca,13183000,000000119749414,4,4,,4
247658,09-SEP-11,08-SEP-11,Michel,,en,70.52.174.193,simkok@bell.net,13187060,000000119749591,5,4,,5
247659,07-SEP-11,06-SEP-11,Pau,,en,64.231.86.82,morgan.mccauley@sympatico.ca,13154856,000000119679773,2,2,This isn't Pau's fault.  Bell has not provided him with any useful information.  I phoned because I am upset that I am paying $50/month for 4.33 Mbps when you offer Fibe for essentially the same price at 25 Mbps.  I enquired when Fibe would be available in my area and he couldn't tell me since Bell didn't provide him with the information.  I am definitely interested in Fibe and would like to know when it will be made available to me.  If Bell cannot commit to any sort of date Cogeco is now offering much faster internet in my area for the same price as I am paying now.,2
247660,07-SEP-11,06-SEP-11,Shoab,,en,74.15.91.170,mahendrashah@sympatico.ca,13153556,000000119684436,5,5,Shohab very knowledgeable and courteous.,5
247661,07-SEP-11,06-SEP-11,Margaret,,en,70.54.63.211,rogers371@bell.net,13157118,000000119684336,4,5,improve wait time for a rep.,4
247662,07-SEP-11,04-SEP-11,Med Amine,,fr,65.92.164.169,rejeannehondras@bell.net,13131299,000000119647980,4,4,,5
247663,07-SEP-11,04-SEP-11,Nagender,,en,65.95.128.18,at7@sympatico.ca,13126139,000000119648099,1,1,fix the problem,1
247664,07-SEP-11,06-SEP-11,Hadhemi,,fr,69.156.214.162,jacbelmon@sympatico.ca,13150648,000000119674987,5,5,,5
247665,07-SEP-11,06-SEP-11,Mehdi,,fr,24.37.70.215,nsabourind@sympatico.ca,13155564,000000119698688,4,1,"Le technicien a été très bien. Cependant
il s'agissait de mon 2e ou 3e appel pour le même problème. Je ne peux toujours pas accéder à l'internet bien que nous ayons suivi toutes les instructions de branchement - débranchement, etc. pour nous faire répondre que le dossier était transféré - on ne sait pas pourquoi je n'y ai pas accès.",
247666,07-SEP-11,06-SEP-11,Edgardo,,en,76.66.27.54,suzelle.milot@sympatico.ca,13158646,000000119689364,3,3,,3
247667,07-SEP-11,06-SEP-11,Ali,,en,65.95.212.118,rmjo@bell.net,13156974,000000119678162,2,3,"Representative was very courteous and willing to help. However, it was abundantly clear that English was not her first language and I had to have her repeat herself many, many times. In fairness, I had an appointment that I had to keep and thus was forced into terminating my session with her. However, the problem seems to have righted itself and my connectivity is now back to normal",3
247668,07-SEP-11,06-SEP-11,William,,en,65.92.68.179,rclark001@sympatico.ca,13156632,000000119689308,5,4,"William was pleasant, knowledgeable, and professional as well as patient - an excellent representative of your organization.",5
247669,07-SEP-11,06-SEP-11,Radhika,,en,70.27.136.159,k.henkel@sympatico.ca,13151986,000000119692543,3,3,"This is the second time within a week that I contacted Bell and was given a technician in India. I could hardly hear her (poor headsets she said) and wasted much time in asking each other to repeat ourselves.It took over an hour to resolve an issue that hopefully would have taken much less time with someone who speaks clear English and doesn't have such poor equipment---and this is with Bell, one of the top technical companies in Canada--????? Please provide me with a Canadian telephone # for technical help.",2
247670,07-SEP-11,06-SEP-11,Juan,,en,174.92.49.236,wmacintosh@sympatico.ca,13159850,000000119688255,5,5,,5
247671,07-SEP-11,01-SEP-11,Matthew,,en,74.15.248.195,rtutte@sympatico.ca,13105933,000000119599389,2,2,At this time I am totally NOT satisfied with the service. My computer is still so slow that I am thinking of going to dial up again!!!!! because it takes that long to start my programme with Bell. ,2
247672,07-SEP-11,06-SEP-11,Yosra,,fr,70.53.204.166,g.myre@sympatico.ca,13149208,000000119671650,5,5,J'adore  me faire aider car le servive est vraiment idéal. mais je trouve ma facture  salée pour juste me promener sur internet. nerci je voudrais féliciter la personne  qui m'a aidé polie gentille et mon service a été  d'une vitesse extr^me.  sincères remerciements. à elle ,5
247673,07-SEP-11,06-SEP-11,Sujay,,en,174.93.29.152,uschib.yebo@sympatico.ca,13159344,000000119695068,1,1,"to be honest with me I was told by Sujay that he will call me back to correct the problem I'm having, but  he didn't call, so the problem is not resolved,the e-mails are still not going out. I am very didappointed, I had praised him for being kind and respectful, but he proofed it wrong. How can I receive the help I need, I am paying for internet and have been unable to use this service for more than a week.",
247674,07-SEP-11,06-SEP-11,David,,en,65.95.139.180,coldfeet@sympatico.ca,13147018,000000119679504,5,5,"Change the music playing while waiting!!  Also, the wait time is terrible.  I hung up so many times after waiting and listening to that music.  This increases the anxiety further I am sure this not the intent or goal you have sent out to complete.  Customers need to be motivated to continue having business with your company.  Your people who I spoke with were wonderful and very helpful.  They made the wait time bearable!!",2
247675,07-SEP-11,01-SEP-11,Carlos,,en,76.71.33.9,thestuarts@sympatico.ca,13107871,000000119590638,3,2,It would have been better if it could have been determined what the problem was immediately and if it could have been resolved then and not taken two days to correct. This is the first time in all the years we have been with Bell that an issue could not be solved immediately and we were not given a explaination as to why this happened so that we could avoid it happening again.,5
247676,07-SEP-11,06-SEP-11,Sarah,,en,76.64.99.47,philip.robinson@sympatico.ca,13156120,000000119682728,5,4,,3
247677,07-SEP-11,06-SEP-11,Gerry,,en,76.64.99.47,philip.robinson@sympatico.ca,13156122,000000119689622,4,4,,3
247678,07-SEP-11,06-SEP-11,Edward,,en,76.69.148.41,powercon@sympatico.ca,13156302,000000119686757,5,5,,5
247679,07-SEP-11,06-SEP-11,Lobna,,fr,67.70.69.82,r.touzin@sympatico.ca,13156448,000000119679972,1,1,la fille as pas pus regler mon cas et le thecnicien m as telephoner a 10 hrs le soir et il parlais juste en anglais alors mon cas est pas encore regler je paie pour la haute vitesse et j ai juste 2.16 ,3
247680,07-SEP-11,06-SEP-11,David,,en,67.68.16.15,rduvall@sympatico.ca,13156646,000000119679753,4,4,,5
247681,07-SEP-11,06-SEP-11,Hemavathi,,en,70.29.67.119,evelynboyde@bell.net,13148760,000000119691314,5,5,nothing everything is great .i just dont  know how to put my screen pic. back on ,5
247682,07-SEP-11,05-SEP-11,Nelly,,en,70.31.59.96,aileendoug@sympatico.ca,13133360,000000119658230,5,4,waiting time to speak to tech support,5
248117,09-SEP-11,08-SEP-11,Mariela,,fr,70.51.28.30,armacosta@sympatico.ca,13176126,000000119740619,5,5,"Laissez les agents de parler sa premiére langue just comme dans quelque compagnie aux etats unis, laisse les agents du Salvador parler sa langue native L'espagnol avec nous, les clients hispanophones de Bell, si non, ca sera bien raciste et primitif.",2
248118,09-SEP-11,08-SEP-11,Samuel,,en,174.93.214.34,zak_izbinsky@sympatico.ca,13188832,000000119751349,1,4,,1
248119,09-SEP-11,08-SEP-11,Amy,,en,174.93.214.34,zak_izbinsky@sympatico.ca,13188834,000000119748059,1,1,,1
248120,09-SEP-11,08-SEP-11,Anis,,fr,74.14.184.37,ngeoffroy2@sympatico.ca,13184808,000000119749148,4,4,,5
248121,09-SEP-11,08-SEP-11,William,,en,174.93.214.34,zak_izbinsky@sympatico.ca,13188836,000000119729642,1,1,,1
248122,09-SEP-11,08-SEP-11,Hadhemi,,en,174.92.86.254,sdussau@sympatico.ca,13186838,000000119729223,4,5,"continuez à offrir un bon service

",5
248123,09-SEP-11,08-SEP-11,Grant,,en,70.29.6.22,donalbaird@sympatico.ca,13178562,000000119745735,2,2,My experience is from ten days of no phone or internet service and includes three technicians' visits. This questionnaire considers only the last visit when the service was very good and service finally restored after much confusion in your central office.,2
248124,09-SEP-11,08-SEP-11,Jose,,en,174.93.83.134,judywolfe@sympatico.ca,13181762,000000119734248,5,5,,5
248125,09-SEP-11,06-SEP-11,Vijaya,,en,70.24.105.110,rae_@sympatico.ca,13156488,000000119699870,4,4,Figured out the problem the first time I called......I get very frustrated having to make repeated calls,3
248126,09-SEP-11,07-SEP-11,Julie Anne,,fr,70.51.202.118,lessard_simard@sympatico.ca,13168388,000000119718337,2,1,mon modem devait me donner 2 Mo de vitesse. Il me donne 278Kbps en aval et122 Kbps en amont . La personne ma dit que mon cable était trop long. Il est commeca depuis 4 ans. J'ai placé un cable court et celèa n'a rien changé. J'aimerais bien savoir quoi faire.,1
248127,09-SEP-11,07-SEP-11,Khalil,,fr,70.51.202.118,lessard_simard@sympatico.ca,13168390,000000119725668,2,1,"le problème n'est toujours pas résolue.
Comme le cas de la (reférence 11718337)",1
248128,09-SEP-11,01-SEP-11,Med Bilel,,fr,67.68.221.174,sylvain.machabee@sympatico.ca,13088037,000000119574336,5,5,l'agent aurait du savoir qu'il fallait deux semaines afin de me fournir le service Fibe et que cela nécessitait la visite d'un technicien...chose qu'il ne savait pas. ,5
248129,09-SEP-11,08-SEP-11,Jose,,en,70.26.163.182,edwin.ralph@sympatico.ca,13178838,000000119731964,1,1,help solve my problem or instead of refering me to microsoft..,1
248130,09-SEP-11,01-SEP-11,Anis,,fr,69.159.159.204,loumoren@sympatico.ca,13080731,000000119580772,4,,En fait je verrai si ma demande a été résolue lorsque je recevrai mon prochain compte. J'avais déjà fait une demande sur le même sujet mais rien n'avait changé. Alors j'attends de voir. Mais le conseiller m'a très bien répondu.,4
248131,09-SEP-11,08-SEP-11,Rolando,,en,174.93.31.226,karnas@sympatico.ca,13181944,000000119729299,4,4,I would have preferred th opportunitety for a technician to come to my house the same day as I called early in the morning,4
248132,09-SEP-11,08-AUG-11,Selassi,,fr,67.70.135.118,lorry.herbeuval@bell.net,12840231,000000119020106,4,4,,4
248133,09-SEP-11,06-SEP-11,Ashley,,en,76.66.50.81,ldelormier@sympatico.ca,13152740,000000119679237,5,5,"I had gone through two other customer service reps.  My modem was sent to the wrong address twice.  Finally after three weeks, this rep rectified the problem and I received my modem today.",5
248134,07-SEP-11,31-AUG-11,Deepthi,,en,70.27.129.188,wilma.irwin@sympatico.ca,13089461,000000119551561,4,4,Teach your reps to speak more slowly and enunciate clearly.  Difficult understanding with the accent.,4
248135,07-SEP-11,06-SEP-11,Edgardo,,en,76.65.16.31,kcomfort@sympatico.ca,13152154,000000119687751,4,4,Proper english,3
248136,07-SEP-11,05-SEP-11,Jay,,en,65.93.207.96,jackievass@sympatico.ca,13137492,000000119658419,5,5,I would like faster internet speed in our Kitchener Ontario. Apparently Ihad been paying for a speed service I was not receiving. The above person was very kind and straightened that out for us. Again not very happy with our internet speed,
248137,07-SEP-11,06-SEP-11,Tayssir,,fr,50.100.164.175,rcharron003@sympatico.ca,13156630,000000119691529,5,5,J'aurais aimé que ma demande d'inscrire mon nom au dossier soit exécutée la première fois et que ma demande de correction soit aussi faites lors de mon premier appel.,4
248138,07-SEP-11,06-SEP-11,Kranthi,,en,76.70.72.112,pauline.mccullagh@sympatico.ca,13155944,000000119691461,4,3,,5
248139,07-SEP-11,03-SEP-11,Daniel,,en,70.24.206.154,stephen.cullen@sympatico.ca,13124579,000000119633199,5,5,,5
248140,07-SEP-11,03-SEP-11,Leah,,en,70.24.206.154,stephen.cullen@sympatico.ca,13124581,000000119630845,5,5,,5
248141,07-SEP-11,05-SEP-11,Aurea,,en,70.27.50.71,slborg@sympatico.ca,13142406,000000119656595,5,5,,5
248142,07-SEP-11,05-SEP-11,Mohamed,,fr,74.12.229.146,francinesaillant@sympatico.ca,13136396,000000119662577,5,5,Tout a été parfait. Asma qui m'a aidé dans cette démarche a effectué le tout de façon très professionnelle et je profite de ce sondage pour à nouveau la remercier très sincèrement.,5
248143,07-SEP-11,06-SEP-11,Ibrahim,,fr,70.29.143.153,abcdenis@bell.net,13144318,000000119699871,5,5,Votre service est totalement exemplaire.,5
248144,07-SEP-11,06-SEP-11,Chad,,fr,142.245.193.2,richard.hayward@sympatico.ca,13156848,000000119672686,1,1,"I have had numerous issues with Bell and I finally decided to go to another service provider. I called Aug 26 to know what is needed to move away from you - you confirmed 30 days notice. I gave you that on Aug 26 - I called on Sept 5, as I couldn't get online; I was told my Internet has been closed. They tried to reanimate the account but no success. They transferred me to someone in Canada who didn't even apologize rather said, ""Mistakes happen"". After repeating the same exercises as I did with the previous rep, I asked, What is this doing other than wasting my time? She told me to have a nice day and hung up on me! Since I have paid you for the service up to Sept 26th, I called on Sept 6 to make sure I get a total refund, since I will not get any service from you. They were unable to provide a refund. I have to contact you yet again to ensure the refund is granted. This is unacceptable! 
Keep that rep that hung up on me - she's a keeper! In Bell keeping her will ensure no other company will suffer, as a result of her poor service skills! 
After learning the Internet service was cut, I would only hope that anyone in your company would begin a conversation by saying, Sorry  and not, Mistakes happen.
She is the mistake that happened. I will not even share her name, as I think you deserve service representatives just like her. 
",1
248145,07-SEP-11,06-SEP-11,Rolando,,en,70.55.48.76,reg2@sympatico.ca,13156680,000000119679285,4,4,wait time to talk with a representative.,4
248146,07-SEP-11,06-SEP-11,Sandra,,en,74.15.242.109,seperjesi@bell.net,13157852,000000119686026,3,4,Waiting time for the representative is too long.,3
248147,07-SEP-11,06-SEP-11,Elsy,,en,174.94.67.52,jhigginbottom@bell.net,13151234,000000119684997,5,5,,5
246788,07-SEP-11,06-SEP-11,Masood,,en,76.69.14.123,m.lilek@sympatico.ca,13153450,000000119674773,5,5,"I was thoroughly pleased with Masood's, technical assistance. 

Very patient and courteous considering I am a senior with a hearing problem.

Thank you Masood.     ",5
246789,07-SEP-11,06-SEP-11,Edgardo,,en,207.61.189.14,cedric.franklin@sympatico.ca,13146498,000000119697507,5,5,Less waiting time.,5
246790,07-SEP-11,26-AUG-11,Rudolf,,fr,76.68.183.212,christiane.barnabe@sympatico.ca,13024981,000000119451090,1,1,"Manque de respect envers le client.Temps d'attente interminable engendrant des pertes considérables. L'entente conclue avec Bell quant à la nouvelle facturation (32$)devait être ratifiée par courriel, ce qui, non seulement n'a jamais été fait, mais a donné lieu à une augmentation imprévue du montant pourtant déjà péniblement conclu...(36$???)Peut-être la nouvelle facture nous révèlera-t-elle d'autres surprises???
L'appel logé chez Bell venait du fait que nous venions de s'apercevoir que depuis sûrement plusieurs années, Bell nous chargeait mensuellement plus de 30$ que vos concurents...
Cette transaction a été très et inutilement pénible et nous en ressortons insatisfaits. ",2
246791,07-SEP-11,06-SEP-11,Fodie,,en,174.94.75.47,pinadg@sympatico.ca,13156196,000000119680876,4,,"If Bell can't fix my problem, I certainly don't have the solution.",2
246792,07-SEP-11,06-SEP-11,Seifallah,,fr,174.92.229.79,pellandmichel@sympatico.ca,13156022,000000119693674,5,5,"J'ai temporairement arreté tous mes services durant mes vacances. Pour ré-activer mon téléphone, mon internet et ma télé, j'ai du faire 3 appels qui ont pris environ 1h15. Si je pouvais ré-activer par internet ou par un seul appel, cela serait bien.",4
246793,07-SEP-11,06-SEP-11,Kishore,,en,65.93.44.182,k_takeda@sympatico.ca,13152004,000000119699018,3,4,Your technicians seem to default to wanting to remote control someone's computer.  It's an approach that seems both unprofessional and invasive.  It also makes one think that your technicians have one default mode and that they don't assess the situation based on their training.,3
246794,07-SEP-11,06-SEP-11,Denis,,en,174.88.200.215,jean.shantz@sympatico.ca,13150998,000000119675717,4,4,"I have had problems lately getting on line. This particular man was a treat because I could understand him. It is very frustrating having someone who can't speak English well emough to understand.
",3
246795,07-SEP-11,06-SEP-11,Martine,,en,65.94.201.126,barbwire@sympatico.ca,13145418,000000119676671,5,4,,5
246796,07-SEP-11,06-SEP-11,Shobha,,en,64.228.35.85,wmill@sympatico.ca,13159854,000000119700498,5,5,"nothing I can think of could have made any difference. however if you want to improve anything push for hi-speed in this area  you will make me as well as 90% of this area very happy.
 sincerely....william mill",4
246797,07-SEP-11,06-SEP-11,Keith,,en,65.93.204.156,hstonelw@sympatico.ca,13150332,000000119687163,5,5,nothing at this time,4
246798,09-SEP-11,07-SEP-11,David,,en,70.30.213.175,provito@sympatico.ca,13171606,000000119723229,1,1,The representative David was very rude and lazy to talk on the phone.He didnt resolve the problem and I had to call back and speak to another representative and he fixed the problem.,5
246799,09-SEP-11,30-AUG-11,Med Wacef,,fr,76.65.91.42,marcellouperrier@bell.net,13064179,000000119544486,4,4,,3
246800,09-SEP-11,08-SEP-11,Ridha,,fr,67.68.134.194,albanbazin@bell.net,13175674,000000119748066,5,5,"A cause des prix

J.ao essayé d.avoir im forfait pour les 4 services",3
246801,09-SEP-11,07-SEP-11,Nayeem,,en,64.231.142.156,inged@sympatico.ca,13166304,000000119719821,2,4,The connection to the person I talked to was very bad. The accent of that person was very strong that I had trouble understanding him.,3
246802,09-SEP-11,03-SEP-11,Hema,,en,70.27.61.224,Jimmy_Mac2@sympatico.ca,13116829,000000119629099,5,5,,5
246803,09-SEP-11,05-SEP-11,Yara,,en,70.29.127.212,themillars5@bell.net,13142994,000000119668690,5,5,"The technician that came to the house was really friendly and knowledgeable, but he left his boots on when he walked in the house - not cool.  I had to ask him to take them off. ",5
246804,09-SEP-11,08-SEP-11,Nadyn,,en,70.29.56.10,gfuller19@sympatico.ca,13179672,000000119730774,5,5,"I was very frustrated because the previous customer care representative before Nadyn was not in any way helpful, to get ride of me she transfered my call and eventually I got cut off.

I decided to call again and got Nadyn Nadyn, apologized and tried very successfully to diffuse my situation, she wanted me to feel that I am a very important customer, she was very pacient and professional.  Because of her manner in dealing with my situation I will continue with Bell services for now.

Thank you Nadyn keep up the good work.

Guadalupe Fuller",
246805,09-SEP-11,08-SEP-11,Aqeel,,en,67.71.1.113,kcrawford1@sympatico.ca,13182028,000000119745370,5,5,,4
246806,09-SEP-11,09-SEP-11,Sebastian,,en,65.92.170.210,b325gradeii@sympatico.ca,13176274,000000119755311,,,"Dear Mr. Watson,
Is Sebastien a female working in India?
The rep I spoke to last night after waiting what felt like 15min definitely did not have a male voice. John, I can assure you I do not have a prejustice bone in my body but it was near impossible, no it was impossible, to make out any words spoke by the rep.
It reminded me once of trying to communicate with the federal government, have you ever tried to understand a Vietnamese person trying to speak english with a french accent? Well that's what it was like last night.

Respectueusement,
Tony Olivieri",
246807,09-SEP-11,08-SEP-11,Mike,,en,76.67.30.77,cvaughan2@bell.net,13177788,000000119751468,,,It took almost a full week to get the internet running properly and several days to get the phone working properly and a special download for the pvr to work properly.,1
246808,10-SEP-11,08-SEP-11,Emmanuel,,en,76.67.29.59,sarah.and.jody@sympatico.ca,13186738,000000119739122,1,1,"Helped me to answer my question!!!

PLEASE NOTE....this is not in regard to Emmanuel!!  On Sept. 7th, I called in (don't remember the name of the person) but he could not find my phone # to be able to help me with my account!!??  I have our phone, internet AND satellite TV with you!!!  I didn't have a bill with me so I couldn't give him the B1 #.  Then I gave him my name to look up and he said he didn't show any account with that either!!???  Seriously...WTF????  Not by phone # OR name????  So....because of that, he couldn't help me at all!!!  Funny.....no, wait....unbelievely sickening....you can send me a bill and charge me with my name and phone number, but you can't look up my account and help me with it!!??  How the hell does that work???!!!  As soon as I can get hooked up with another provider, I'M GOING TO!!!!  .....and, you're probably not really going to give a shit about this complaint because I'm just one small person....but guess what....one with a BIG MOUTH!!!!  I'm sick and tired of the bullshit with BELL!!!!!",1
246809,10-SEP-11,09-SEP-11,Dilip,,en,74.14.7.186,ho_322@sympatico.ca,13180306,000000119755312,,1,waiting time too long and agent not aware of failure of Bell email service,
247229,07-SEP-11,05-SEP-11,Sujay,,en,70.53.228.39,randymassek@sympatico.ca,13141412,000000119665210,2,3,"Whereas the technicians did resolve my problem, which was a defective modem, the solution was appalling:  send a replacement to us by snail mail.  

We spend well over $1000 per year on internet, probably closer to $2000, on top of a home phone line and ExpressVu.  The annual rental fee for the modem covers the cost of the modem itself.  I would say that Bell is making a pretty good profit from us.

Bell has trucks all over the city.  Surely one of them could have swung by our house and spent two minutes exchanging the modem?  Instead, I had to wait 3 days, and now I have to go to the post office to send back your defective equipment?

If only I didn't know that your competition is as terrible as you are at customer service, I would have cancelled all my services immediately.  ",1
247230,07-SEP-11,06-SEP-11,Melinda,,en,70.24.152.185,meeka@bell.net,13154284,000000119681504,5,4,Answer a little more quickly.,5
247231,07-SEP-11,05-SEP-11,Anis,,en,174.94.83.42,nickiesalvo@sympatico.ca,13140630,000000119668807,4,4,more patience,5
247232,08-SEP-11,06-SEP-11,Moses,,en,74.12.122.5,john.luff054@sympatico.ca,13151556,000000119680628,5,5,,5
247233,08-SEP-11,08-SEP-11,,,en,76.67.110.130,,,,5,5,"Technician ID 136 0582 (JOHN): After 3 months of frustration dealing with your loyalty department, the above mentioned service rep was like manna from heaven. Not only did he resolve the problem with the telephone, he did it with courtesy and with such good will and in a manner that Bell should be proud of having him as a service rep.  It was a pleasure having him in my home in a  problem situation. He knows how to handle troubled waters. 
Many thanks for the service. ",5
247234,08-SEP-11,07-SEP-11,Deepak,,en,76.67.112.153,pcwoods@sympatico.ca,13171268,000000119725490,5,5,nothing this fella is name is Deepak he  was completely trained handled my situation perfectly ,5
247235,08-SEP-11,07-SEP-11,Siddiqui,,en,70.26.94.57,mario.rebelo@sympatico.ca,13169366,000000119724670,5,4,,5
247236,08-SEP-11,07-SEP-11,Arjuman,,en,70.51.225.20,dmcorrigan@sympatico.ca,13164038,000000119722917,5,4,,5
247237,08-SEP-11,07-SEP-11,Sayeeduddin,,en,174.95.185.254,lmrang@sympatico.ca,13168672,000000119727259,3,4,The connection to India was not very good and I had to ask the person to repeat frequently. The person spoke too quickly.,4
247238,08-SEP-11,07-SEP-11,Carlos,,en,69.157.1.86,prazek@sympatico.ca,13171590,000000119708441,5,5,"Absolutely nothing. What I called for was taken care of perfectly. Thank-you
My only regret was why didn't I call earlier as it was as easy as 1,2,3.",5
247239,08-SEP-11,07-SEP-11,Antony,,en,184.147.226.109,s.nishikawa@sympatico.ca,13172582,000000119706339,5,5,,5
247240,08-SEP-11,07-SEP-11,Duncan,,en,174.94.24.171,mrobertson000@sympatico.ca,13170348,000000119713011,5,5,cannot think of anything,5
247241,08-SEP-11,07-SEP-11,Franssesca,,en,70.51.89.43,leslie.sterling@sympatico.ca,13168374,000000119727810,5,5,,5
247242,08-SEP-11,07-SEP-11,Karla,,en,99.228.174.30,eric.reay@sympatico.ca,13164604,000000119724949,4,1,,3
247243,08-SEP-11,07-SEP-11,Oliver,,fr,72.38.29.137,pierre.gilbert025@sympatico.ca,13171442,000000119724725,1,1,regler mon probleme,1
247244,08-SEP-11,07-SEP-11,Ghorden,,en,204.101.237.139,sergesue1@sympatico.ca,13172974,000000119720809,5,5,nothing! Jordan was very helpful,5
247245,08-SEP-11,26-AUG-11,Noureddine,,fr,69.156.65.161,nanbouchard3@sympatico.ca,13029669,000000119459664,4,5,,5
247246,08-SEP-11,07-SEP-11,Methil,,en,65.92.200.41,david.nice@sympatico.ca,13163558,000000119716959,4,4,,4
247247,08-SEP-11,07-SEP-11,Rajni,,en,74.198.9.215,fcp18@sympatico.ca,13164806,000000119725876,1,1,,1
247248,08-SEP-11,07-SEP-11,Mardoqueo,,en,70.24.25.252,kurthope@sympatico.ca,13168094,000000119725906,5,5,,5
247249,08-SEP-11,07-SEP-11,Patrice,,fr,76.68.174.196,lisettemercier@sympatico.ca,13168590,000000119712691,5,5,rien le conseiller a été très patient avec moi ,5
247250,08-SEP-11,07-SEP-11,Joseph,,en,70.53.72.172,drelm@sympatico.ca,13164208,000000119710088,1,1,"hire technicions that actually know what they are doing and are able to speak at least English. He gave me bad advise and then I was forced to pay for a service call, which if your person had of known what he was doing, I would have been able to repair the original problem, instead he made it worse, costing me $56.50",1
247251,08-SEP-11,05-SEP-11,Walid,,fr,69.156.204.77,luciecharette@sympatico.ca,13139196,000000119669487,2,1,"Y travailler plus longtemps, davantage et avec l'intention de le régler.",2
247252,08-SEP-11,07-SEP-11,Ghaleb,,en,70.53.201.140,dodseful@bell.net,13164062,000000119717488,5,4,,5
247253,08-SEP-11,06-SEP-11,Hugo,,en,70.31.25.20,emascia@bell.net,13148608,000000119692894,3,3,more information and explanations,3
247254,08-SEP-11,07-SEP-11,Sana,,fr,70.53.156.72,mlacroix11@bell.net,13170150,000000119703672,5,,,4
247255,08-SEP-11,07-SEP-11,Danilo,,en,70.52.169.60,a.maj@sympatico.ca,13160556,000000119723626,5,5,,5
247256,08-SEP-11,06-SEP-11,Juan,,en,70.51.119.247,dw.boodram@sympatico.ca,13148356,000000119682904,4,5,,5
247257,08-SEP-11,06-SEP-11,Karla,,en,65.95.139.76,barrett_90@sympatico.ca,13145430,000000119679355,5,4,,4
247258,08-SEP-11,07-SEP-11,Mahender,,en,74.15.47.56,istubbs_3@sympatico.ca,13166370,000000119718608,5,5,n/a,5
247259,08-SEP-11,05-SEP-11,Rene Jose,,fr,76.65.80.246,kim.dom@sympatico.ca,13138564,000000119665703,5,5,"Rene a ete le seul qui a ete capable 
de resoudre notre probleme d'internet que nous avions eux depuis au moin un an.La vitesse etait tellement lente et nous payons quand meme l'internet a haute vitesse.Merci a toi Rene!
Si on aurait pu parler avec Rene avant on n'aurait pas eu ce probleme qui datais de si longtemps.
Merci encore mille fois Rene",5
247260,08-SEP-11,07-SEP-11,Maureen,,en,64.229.4.11,ap.mazurek@sympatico.ca,13161364,000000119723409,4,5,waiting time to long,4
247261,08-SEP-11,06-SEP-11,Mejid,,fr,70.48.188.101,voileauvent@sympatico.ca,13159568,000000119684636,5,5,,5
247262,08-SEP-11,06-SEP-11,Houssem,,fr,174.92.232.143,j.lagace@sympatico.ca,13150588,000000119690376,5,5,,5
247263,08-SEP-11,05-SEP-11,Jose,,en,69.158.145.159,ambersley@sympatico.ca,13133538,000000119666416,5,5,The service was great,5
247264,08-SEP-11,05-SEP-11,Simon,,en,174.117.224.128,v.cooke@sympatico.ca,13143282,000000119670673,5,4,,5
247265,08-SEP-11,07-SEP-11,Andrea,,en,70.49.190.71,jwc74@bell.net,13167660,000000119721082,5,5,It was flawless.  I had a new modem in 24 hours. Awesome!,5
247266,08-SEP-11,06-SEP-11,Nix,,en,174.94.116.55,remobruzzese@sympatico.ca,13156716,000000119686983,5,5,nothing all is well,5
247267,08-SEP-11,07-SEP-11,Marouen,,fr,70.30.191.208,joel.carbonneau@sympatico.ca,13167252,000000119724996,5,5,,5
247268,08-SEP-11,07-SEP-11,Jamie,,en,76.67.175.186,law.w@sympatico.ca,13168240,000000119713074,5,5,,5
247269,08-SEP-11,07-SEP-11,Achref,,fr,69.157.225.235,claudemarcotte@sympatico.ca,13162996,000000119727364,4,4,,4
247683,07-SEP-11,25-AUG-11,Jordan,,en,69.157.125.116,G_Dogg_4_ever@bell.net,13011407,000000119420006,5,3,"Jordan is valued employee of bell as he spoke clearly, listened to my concerns and delivered to my expectations. My dissatisfaction lies with a ""not so smooth"" transition from DSL to Fibe 6. I'm not so sure that the modem previously used for DSL from bell is able to handle the Fibe network. When connecting to internet sites and the web in general it is noticably slower than previously with DSL connection.
          WHY?????????",3
247684,07-SEP-11,01-SEP-11,Miguel,,en,70.30.97.98,dtownson@sympatico.ca,13074913,000000119579762,5,4,,5
247685,07-SEP-11,04-SEP-11,Nikitha,,en,174.92.51.151,thomasfeather@bell.net,13132425,000000119652576,4,4,nothing.,5
247686,07-SEP-11,06-SEP-11,Diego,,en,70.50.192.43,qormija@sympatico.ca,13156410,000000119672118,1,1,"I'm sorry to say that my Internet is still NOT working properly, and I'm paying lots of money to Bell every month, and I have a 'special' plan too!!! In the old days, the technician used to ""take charge of my computer"", but not anymore.  I would appreciate if you can call me at (416) 766-5830 (Carmen)...I'm very disappointed and will soon switch to Rogers...
",1
247687,07-SEP-11,05-SEP-11,Roshan,,en,184.146.103.150,ameera.a@sympatico.ca,13133542,000000119664806,3,,"After the ""problem"" was resolved(sic). We had another episode today where the internet and sympatico were not working again. 
We tried all the basic steps again, turning off/on the modem and it still wasn't working. 
When I called Bell to find out what was wrong, again, I followed the steps that were proposed, i.e. modem off/on, and finally the service came back. 
I don't know why it went off two days ago and I don't know why it went off again or came back, in both cases. Maybe a technical explanation by the technical people, who finally resolved the first instance,not the representative mentioned, who in all fairness did his best, would have helped. 
Then I could at least tell them or figure out what happened the next time.
Will there be a next time? Who knows? 

Hence, the answers to questions 2 and 4.",
247688,07-SEP-11,06-SEP-11,Nayeem,,en,76.64.118.112,pbeens000@sympatico.ca,13155964,000000119699671,5,5,,5
247689,09-SEP-11,08-SEP-11,Eya,,fr,174.88.190.19,angers64@sympatico.ca,13176000,000000119730101,3,4,"service a été très rapide...surprenant...

bravo",5
247690,09-SEP-11,08-SEP-11,Khan,,en,174.89.113.176,mlmartini1@sympatico.ca,13184286,000000119735187,3,3,"This has been addressed before and not successfully.  On two occasions I have contacted Bell about the problem of attachments being unable to be sent with the Mac Lion.  In addition the Bell technicians were unable to install remote control.  And still can''t.  The problem has not been solved, the call backs did not come and while Mr. Khan was very pleasant, Bell overall hasn't been able to solve the problem.  Neither could Apple.  And everyone's pointing the finger at everyone else.  I've semi solved it...but not completely.  At least though Bell, could have got back to me.  

Malcolm Martini",4
247691,09-SEP-11,08-SEP-11,Ines,,fr,70.29.251.245,canamnetwork@sympatico.ca,13177052,000000119740867,4,5,,4
247692,09-SEP-11,08-SEP-11,Gustavo,,en,74.15.33.9,manningr@bell.net,13183328,000000119738609,4,4,"My problem was caused when I sent an EMAIL to all my contacts advising them of my address change. Your system detected this as spam and blocked my Emails. This caused a lot of frustration on my part and took over a day to get my EMAIL back operating.

New users should be made aware of these potential problems prior to sending EMAILS.",4
247693,09-SEP-11,08-SEP-11,Alex,,en,216.221.89.114,lpm3@sympatico.ca,13182978,000000119738805,5,5,,5
247694,09-SEP-11,08-SEP-11,Mohamed Nidhal,,fr,76.68.148.88,robray@bell.net,13186286,000000119746192,3,4,qualité du son au téléphone,4
247695,09-SEP-11,08-SEP-11,Charles,,fr,76.67.198.234,belier53@sympatico.ca,13176456,000000119740718,4,4,rien de plus que charles a fais pour moi merci.,4
247696,09-SEP-11,08-SEP-11,Sarah,,en,65.94.132.46,maynard.gilbey@sympatico.ca,13183792,000000119754434,5,5,"Nothing,everyting was resolvedd quickly.
Unfortunately the language and differences in interpertations by the majority of services technicians I have encountered is not acceptable to me.  In that regard I cannot highly recommend Bell to others.  ",3
247697,09-SEP-11,08-SEP-11,Vikram,,en,67.68.41.99,alayne.casey@sympatico.ca,13175672,000000119728907,4,4,Always have people who speak English well and who know what they are doing.,
247698,09-SEP-11,05-SEP-11,Mathew,,fr,70.51.14.146,williamay@sympatico.ca,13143558,000000119663735,4,3,"trouver la solution a ma demande.  MERCI quand même pour le service de votre technicien Patrick qui a été excellent a la recherche de solutions pour corriger ma demande 
",5
247699,09-SEP-11,08-SEP-11,Jay,,en,174.89.235.71,Harryretter@bell.net,13175200,000000119748459,5,5,have more people like Jay,5
247700,09-SEP-11,31-AUG-11,Moez,,fr,67.68.134.7,chabot20@sympatico.ca,13110593,000000119552815,3,4,envoi d'un courriel lorsque que contrat se termine!!!! de toutes façons je dois me battre a chaques années lors de mon renouvellement pour faire modifier ma tarification. Il `n'y a aucun avantage a vous être fidel. le service a la clientèle est correct mais sans plus je suis tres déçu et je vais magasiner ailleurs. je regrette les années ou le service a la clientèle était tres important ainsi que la fidelité de la clientèle dans un marché au l'humain était plus important que l'argent!!!!!  ,1
247701,09-SEP-11,08-SEP-11,Emmanuel,,en,184.147.179.251,manardgoette@sympatico.ca,13183316,000000119733853,4,4,,5
247702,09-SEP-11,08-SEP-11,Daniel,,en,99.237.232.254,cynthia_stewart@sympatico.ca,13177804,000000119737480,1,1,"The overall manner in which the rep speaks to you. Was notvery professional, nor that imformative.",2
247703,09-SEP-11,08-SEP-11,Irfan,,en,76.64.47.10,lfalcone@sympatico.ca,13182632,000000119730856,5,5,I honestly can't think of a thing.,5
247704,09-SEP-11,08-SEP-11,Nora,,en,70.50.53.176,jemcewen@sympatico.ca,13181062,000000119736458,5,5,,5
247705,09-SEP-11,08-SEP-11,Gloria,,en,76.64.47.10,lfalcone@sympatico.ca,13182634,000000119729841,5,5,KEEP DOING WHAT YOU'RE DOING WITH TECH HELP. THEY'RE AMAZING!,5
247706,09-SEP-11,08-SEP-11,Samantha,,en,174.95.109.208,lou.jankowski@sympatico.ca,13182914,000000119742471,5,5,nothing,2
247707,09-SEP-11,08-SEP-11,Marc,,en,70.55.39.123,judybirch@sympatico.ca,13181758,000000119736761,5,4,Nothing.  But my cousin was here to help me so it was easy.  If I had been by myself it wouldn't have been because I'm not as familiar with computers and find the jargon and instructions challenging.    ,5
247708,09-SEP-11,08-SEP-11,Isaac,,en,76.68.110.72,mpfernandes@sympatico.ca,13184432,000000119746273,5,4,,5
248148,07-SEP-11,06-SEP-11,Wassim,,fr,67.68.104.206,richardperron832@sympatico.ca,13156880,000000119674085,4,5,jespere que tres bientot on aurra droit a la fibre opiique pour un meilleur rendement internet merci,4
248149,07-SEP-11,06-SEP-11,Ronalie,,en,67.70.69.203,marbigelow@bell.net,13153652,000000119681694,4,4,Bell should quickly provide FIBE services to all areas very soon.  They should also provide a deadline date if asked.,4
248150,07-SEP-11,06-SEP-11,David,,en,70.52.175.175,lequoc@sympatico.ca,13152816,000000119678427,4,5,,4
248151,07-SEP-11,05-SEP-11,Elsy,,en,184.145.89.57,ann.mcguire@sympatico.ca,13133656,000000119669758,4,4,"I had the impression the customer rep was guessing at what might have been the problem, didn't have a firm grasp of computer problems.  I think she went away to consult someone else and came back to say she would send new cables.  That in the end did solve the problem.",
248152,07-SEP-11,23-JUL-11,Aida,,en,70.48.241.229,witchp58@sympatico.ca,12690239,000000118684700,5,5,nothing,4
248153,07-SEP-11,06-SEP-11,Kevin,,en,69.165.139.254,pvprod@sympatico.ca,13156398,000000119675512,5,5,nothing.,3
248154,07-SEP-11,03-SEP-11,Grant,,en,184.144.135.102,bruce.neil@sympatico.ca,13117945,000000119637588,5,2,Grant was accomodationg and knowledgable. We thought the problem had been resolved but it returned shortly after the call.,5
248155,07-SEP-11,06-SEP-11,Ruth,,en,70.29.123.251,msmrpl@sympatico.ca,13154966,000000119694099,4,5,"Please refrain from the ""sales pitch"".  I am calling with regards to tech issues and really don't appreciate time being taken to discuss something that has nothing to do with the issue at hand.",3
248156,07-SEP-11,06-SEP-11,Arbi,,fr,74.15.203.144,claude.hugue@sympatico.ca,13146862,000000119684690,4,5,,4
248157,07-SEP-11,06-SEP-11,Mohamed Khalil,,fr,70.29.245.145,studio509@sympatico.ca,13158550,000000119696362,5,5,,3
248158,07-SEP-11,06-SEP-11,Tytz,,en,67.70.28.114,ablairtandc@sympatico.ca,13144334,000000119693986,5,4,While waiting for the agent to get back to me I had to listen to background music (loud). either turn it down or better yet OFF.,5
248159,08-SEP-11,07-SEP-11,Mustapha,,fr,184.145.151.68,raymondlabonte@sympatico.ca,13171818,000000119727930,4,2,j'avais un probleme exterieur a Bell.,5
248160,08-SEP-11,06-SEP-11,Amir,,en,142.221.110.4,n.petrangelo@sympatico.ca,13155108,000000119698132,3,2,"The representative thinks that I need a new modem however I still have not received a modem and have no internet service.  I am not convinced that the modem is the problem but the representative did not explore any other possibilities.  So far, a very dissatisfying experience.",3
248161,08-SEP-11,07-SEP-11,Martin,,en,70.50.211.48,robert.telford@sympatico.ca,13172220,000000119712581,3,4,I would prefer to talk to customer service technicians located in Canada.,4
248162,08-SEP-11,31-AUG-11,Gabin,,en,70.49.135.27,irsa@sympatico.ca,13077529,000000119552863,1,1,fulfilled my request,2
248163,08-SEP-11,07-SEP-11,Kevin,,en,67.70.68.79,rbpatterson@sympatico.ca,13171834,000000119703165,2,1,"I called to up-grade to a Wireless Modem and was told I could go the Bell Store to pick one up. When I got there (32km) I was told they did not carry them and I would have to order from Rep. Why don't they carry them at the retail level? A 64km wasted trip.....
P.S. I'm a Bell retiree so I will continue to recommend Bell !!  ",5
248164,08-SEP-11,05-SEP-11,Gavin,,en,70.26.75.123,rutta@sympatico.ca,13141926,000000119667333,4,5,being a little faster,4
248165,07-SEP-11,06-SEP-11,Rebecca,,en,65.95.186.95,memagill@sympatico.ca,13154334,000000119685243,3,3,"I was on the phone for at least an hour, talked to three different people.  Faster service, please with fewer hand-offs to others.  
I had to push to get the best promotional discount.  Given the competition facing Bell, a more aggressive and forthcoming approach would be better. ",3
248166,07-SEP-11,05-SEP-11,Gabriel,,en,76.66.39.248,stvchambers@sympatico.ca,13142678,000000119661742,3,3,"believe what I was saying
It turned out to be true ""proof""",3
248167,07-SEP-11,06-SEP-11,Anis,,fr,70.52.61.18,mipalamarre@sympatico.ca,13154642,000000119697121,1,1,"engager des gens compétents et compréhensifs. Nous ne sommes pas des techniciens mais je lui ai répété que je mettais en doute son verdict que ma carte réseau était défectueuse et que je devais consulter mon technicien en service.
très impatient.... etc......
",1
248168,07-SEP-11,01-SEP-11,Jayaraman,,fr,69.157.227.5,s.lutzer@bell.net,13106067,000000119589182,4,,,4
248169,07-SEP-11,06-SEP-11,Asra,,en,174.88.168.19,moweb@sympatico.ca,13154886,000000119687315,3,1,"Passing me off to Microsoft is not the answer when I am working with a program called ""Bell Windows live messenger"".",
248170,07-SEP-11,06-SEP-11,Joseph,,en,64.229.28.30,weiguo.zhang@sympatico.ca,13159728,000000119690191,1,1,,1
248171,07-SEP-11,02-SEP-11,Thomas,,en,70.24.6.45,lloyd70@sympatico.ca,13113413,000000119622987,5,5,"Thomas was most helpful although my call was prompted by the fact that the internet agreement fee I had made Feb 23:11 with Bella Ref#115303813 was changed on my June 8th billing. Nevertheless,  Thomas has arranged a new agreement which I am pleased to have. Thank you.",4
248172,07-SEP-11,06-SEP-11,Azza,,fr,67.71.118.254,inez.b@sympatico.ca,13150480,000000119675955,4,5,,4
248173,07-SEP-11,02-SEP-11,Gregorio,,en,184.150.74.228,s.soderberg@sympatico.ca,13106099,000000119600805,3,4,"Once the technician was sent to my home and replaced the modem, the problem was resolved.",3
248174,07-SEP-11,03-SEP-11,Samia,,fr,64.229.128.134,c.trudeau@bell.net,13118015,000000119628394,4,4,,5
248175,07-SEP-11,06-SEP-11,Ruben,,en,70.54.60.21,dm.farmer@sympatico.ca,13148062,000000119684396,5,5,,5
248176,07-SEP-11,27-AUG-11,Jordan,,en,76.68.114.185,oris@bell.net,13039251,000000119467354,3,4,ok for this time.,4
248177,07-SEP-11,06-SEP-11,Claudia,,en,174.89.127.53,i.cook7@sympatico.ca,13150386,000000119679354,4,2,"not resolved because the technitian asked me to unplug the internet from the wall and when I did, I hung up accidentally because phone line was hooked up on the same line (I was not using my cell phone)",4
248178,07-SEP-11,06-SEP-11,Celina,,en,76.64.93.202,rb.mouse@sympatico.ca,13156598,000000119692506,5,5,she listened to the problem I was having and addressed it not like the previous rep - Juan on my first call...good job Celina!,4
248179,07-SEP-11,06-SEP-11,Luis,,en,64.229.230.177,pmelnike@sympatico.ca,13156256,000000119681829,3,1,Twice the tech persons said they fix the glich in my mail box problem however the same problem exists and it is very annoying when it is not working to send e-mails I was informed that I will have to keep trying not much of a solution to my problem,3
248180,07-SEP-11,06-SEP-11,Sergio,,en,76.64.136.196,ipirsch@sympatico.ca,13150504,000000119697594,4,4,The wait for the representative was about 15 minutes.  Too long. ,5
248181,07-SEP-11,06-SEP-11,Cathrine,,en,199.212.55.28,nairnec@sympatico.ca,13155160,000000119671864,5,5,,5
246810,10-SEP-11,07-SEP-11,Marie,,fr,70.51.7.209,lucote1@sympatico.ca,13168890,000000119722125,4,3,,3
246811,10-SEP-11,26-AUG-11,Houcem,,fr,70.48.123.78,sturbain@bell.net,13032281,000000119453794,4,5,,4
246812,10-SEP-11,08-SEP-11,Mohammed,,en,70.54.23.15,edward.roberts@sympatico.ca,13178826,000000119750761,5,5,nothing,5
246813,10-SEP-11,08-SEP-11,Frank,,en,184.144.130.45,d_t_w@bell.net,13177862,000000119733087,1,1,,1
246814,10-SEP-11,08-SEP-11,Amine,,fr,70.48.97.237,jojo65@bell.net,13181548,000000119754912,5,5,Absoluement rien...!,5
246815,10-SEP-11,09-SEP-11,Luis,,en,67.68.18.92,wmjw@sympatico.ca,13200940,000000119771748,5,4,,5
246816,10-SEP-11,08-SEP-11,Danny,,en,65.92.201.84,ca_chisholm@sympatico.ca,13177018,000000119745351,5,3,,5
246817,10-SEP-11,08-SEP-11,Roberto,,en,65.92.201.84,ca_chisholm@sympatico.ca,13177020,000000119749970,4,4,,5
246818,10-SEP-11,08-SEP-11,Andrew,,en,174.88.6.10,david.walker@bell.net,13178090,000000119730170,5,1,"Internet service was not available for between 36 and 48 hours. On second call to Bell 30 hours after first, there was no explanation or estimate of re-connection time. ",3
246819,10-SEP-11,08-SEP-11,Rayeesa,,en,174.88.123.217,robertsonf@sympatico.ca,13186264,000000119736593,4,4,Nothing could have been done better.  Getting started with a new computer.  Thanks.,5
246820,10-SEP-11,09-SEP-11,Stephanie,,en,70.26.111.244,von_einsiedel@sympatico.ca,13200726,000000119764129,4,4,,4
246821,10-SEP-11,09-SEP-11,Carmen,,en,174.95.246.13,bearcave@sympatico.ca,13190148,000000119772889,5,5,,4
246822,10-SEP-11,09-SEP-11,Siddiqui,,en,174.92.140.68,thewaf@sympatico.ca,13200246,000000119772064,5,5,Nothing...my help from bell this time...and every time has been superior...that's why I stay with bell..,5
246823,10-SEP-11,09-SEP-11,Mohammed,,en,64.231.207.74,carolandharry@sympatico.ca,13190814,000000119766825,5,5,,5
246824,10-SEP-11,09-SEP-11,Afef,,fr,76.65.165.189,pierre325@sympatico.ca,13198056,000000119762967,2,5,"Trop long pour resoudre un probleme simple.
Representante ne comprend pas ou bien ne connait pas l'environnement Bell.",2
246825,10-SEP-11,09-SEP-11,Mehdi,,fr,67.68.195.132,desever@sympatico.ca,13191884,000000119779525,4,4,,4
246826,10-SEP-11,09-SEP-11,Jose,,en,74.14.6.199,tiivel@sympatico.ca,13200286,000000119767371,4,4,"He was very responsive.
The music on hold is repetitive.",5
246827,10-SEP-11,09-SEP-11,Kevin,,en,74.198.9.191,hummelstables@sympatico.ca,13193738,000000119777181,4,4,,4
246828,10-SEP-11,09-SEP-11,Ashfaq,,en,76.69.42.61,ltyhy@sympatico.ca,13195960,000000119757138,5,5,there was nothing you could have done to improve,5
246829,10-SEP-11,09-SEP-11,Sabrine,,fr,70.29.189.223,jrobert001@sympatico.ca,13194822,000000119756252,4,4,rien,5
246830,10-SEP-11,09-SEP-11,Cindy,,en,70.51.221.206,hjmills@sympatico.ca,13193626,000000119764780,2,2,solved the problem,3
246831,10-SEP-11,05-SEP-11,Srinivas,,en,76.69.6.160,wal@sympatico.ca,13143478,000000119663223,4,4," So far I have experenced very little trouble with your internet service, but can't say the same for Bell's TV, there ""word"" means nothing.",
246832,07-SEP-11,06-SEP-11,Sabrine,,fr,174.91.222.202,infiniti@bell.net,13150484,000000119691221,5,5,rien,5
246833,07-SEP-11,06-SEP-11,Danielle,,en,70.51.221.233,stanfran.rogers@sympatico.ca,13158400,000000119676104,5,4,"Inadvertently after my initial talk with Danielle I broke the connection (cheek hit the cancel button on my handset)- I would like to have returned to her, but instead had to go through the LENGTHY  procedure of getting to a human operator and of course landed up with another (quite satisfactory as it turned out) operator,",4
246834,07-SEP-11,06-SEP-11,Juan,,en,70.48.163.253,richard.burton2@sympatico.ca,13156840,000000119693281,5,3,none it was fine...the mans name was Kwan,5
246835,07-SEP-11,06-SEP-11,Ricardo,,en,70.29.1.183,oliver.ins@sympatico.ca,13155666,000000119694129,1,1,"It was a billing issue and all I could get was a flat ""NO"". I asked to speak to a supervisor and was told they could do nothing for me.
I will not be renewing my Bell account ever.",1
246836,07-SEP-11,06-SEP-11,Manel,,fr,67.68.204.124,maud.meyer@sympatico.ca,13154082,000000119682048,4,4,,5
246837,07-SEP-11,19-AUG-11,Neila,,fr,76.67.85.144,chantallaberge@sympatico.ca,12950283,000000119279779,1,1,regler mon problème pour lequel j'ai appelé 2 fois et perdu environ 3 hres chaque fois pour lesquelles je ne suis pas payé et en plus je paye mon service sans l'avoir pendant 3 sem.,2
246838,07-SEP-11,06-SEP-11,Houssem,,fr,74.14.211.183,rosa_f@sympatico.ca,13157202,000000119693424,1,3,L'employé qui m'a répondu n'avais pas les compétences nécessaires pour régler mon problème il a du contacter un technicien de classe 2.  Il m'a mis en attente au moins 20 minutes afin de s'informer pour régler mon problème et je ne sais pas ce qu'il a fait en fin de compte. mais la double réception que j'avais dans Outlook a été réglé par le WEB.,2
246839,08-SEP-11,07-SEP-11,Amadou,,en,70.29.90.88,fishsaf@sympatico.ca,13164878,000000119718706,1,1,"When I was transferred to your Loyalty department to discuss a reduction in billing, the agent was rude and then hung up on me.  I would appreciate a Customer Service Manager to call me at my home number to continue the discussion. Currently I am thinking about switching my cell which is up for renewal to another service provider and to reconside the phone and internet we currently have will Bell.",1
246840,08-SEP-11,07-SEP-11,Nelson,,en,174.95.219.10,datura2004@sympatico.ca,13163520,000000119715452,4,5,"Nelson was good and solved the issue from the previous customer care representative.  I would suggest, however, that he refrain from snickering at customers who don't know what a two line modem is. 
",3
246841,08-SEP-11,07-SEP-11,Paul,,en,64.228.88.6,lin.elli@sympatico.ca,13168480,000000119703886,4,5,"i had a very difficult time understanding him... get more ENGLIST speaking people to deal with canadaian speaking people.HE TRIED, BUT I NEEDED LOTS OF THINGS REPEATED,",5
246842,08-SEP-11,07-SEP-11,Aqeel,,en,64.228.88.6,lin.elli@sympatico.ca,13168482,000000119727968,5,5,GET BETTER ENGLISH SPEAKING PEOPLE TO MAKE IT EASIER FOR BELL CANADIAN CUSTOMERS,5
246843,08-SEP-11,06-SEP-11,Khaoula,,fr,70.29.234.91,rlupien_3@sympatico.ca,13156960,000000119678567,5,5,,3
246844,08-SEP-11,05-SEP-11,Sonia,,fr,174.93.243.148,michel.brun@sympatico.ca,13140050,000000119667634,5,5,tout a bien été,4
246845,08-SEP-11,04-SEP-11,Radhika,,en,70.49.144.132,brownlee1@sympatico.ca,13126533,000000119645403,5,5,"very little I was amazed at the quality of service Scot provided at our home particularly on Labour Day. The follow-up call the next day was appreciated. Well done. I don't usually fill these forms out but I was very impressed.Thanks, John Brownlee",5
246846,08-SEP-11,27-AUG-11,Josue,,en,65.95.70.44,sommeware@sympatico.ca,13040571,000000119468463,4,5,less wait time on the phone,4
246847,08-SEP-11,04-SEP-11,Jay,,en,184.151.63.239,kimking@bell.net,13129365,000000119648332,3,3,,4
246848,08-SEP-11,06-SEP-11,Eka,,en,24.150.23.48,skar.mcknight@sympatico.ca,13158154,000000119693321,5,5,,3
246849,08-SEP-11,07-SEP-11,Mathew,,fr,67.70.145.218,ernest.fournier@sympatico.ca,13164652,000000119715417,4,5,aucune,5
247270,08-SEP-11,04-SEP-11,Eduardo,,en,70.48.109.128,bettyb1@sympatico.ca,13126351,000000119653921,1,4,"my internet stopped working on Sunday Sept4. After several calls on Tuesday
Sept. 6 I was told if I really need to use the internet I could go to a friends house or a library. I am not happy about this. I finally got back my internet after 5 Pm tonight Sept8. I am very disatisfied.",1
247271,08-SEP-11,06-SEP-11,Alfredo,,en,74.14.65.47,mhuckle@sympatico.ca,13154420,000000119699319,4,4,have the call center located in Canada,4
247272,08-SEP-11,07-SEP-11,Aymen,,fr,76.66.180.173,martelandre@sympatico.ca,13169495,000000119727207,4,4,,5
247273,08-SEP-11,07-SEP-11,Rym,,fr,69.157.88.219,st52@sympatico.ca,13173360,000000119703259,5,3,"JE TROUVAIS QUE MON INTERNET EST TROP DISPENDIEUX JE UTILISE PEUT ETRE UN HEURE PAR SEMAINE LA SEULE SOLUTION QUE VOUS M,AVEZ DONNE EST DE REDUIRE DE 7MG A 2MG ET DE 60 GIG A 5 GIG POUR 10.00 DOLLARS DE MOINS PAR MOIS ET DE ME FAIRE DES FRAIS DE 25.00 DOLLARS POUR ME REDUIRE ,SELON VOUS POURIE TROUVE MIEU J ,ATTEND LA SOLUTION. ",3
247274,08-SEP-11,07-SEP-11,Christine,,en,64.231.161.10,steenhm@sympatico.ca,13173384,000000119714257,5,5,Bell is too expensive!!!!!,5
247275,08-SEP-11,07-SEP-11,Gloria,,en,70.54.90.18,rrdrummond@sympatico.ca,13172468,000000119709118,3,3,"Gloria was most patient and helpful with
this near 80 year old.She fixed me up with a new password,and got my emails back,but now I find I am unable to use
this password.Wonder why? ",4
247276,08-SEP-11,06-SEP-11,Omar,,en,70.27.35.193,kitmcd@sympatico.ca,13152370,000000119685773,5,5,"I really can't think of anything.  Excellent service, as usual.",5
247277,08-SEP-11,07-SEP-11,Akrem,,fr,74.14.188.205,danielledesormeaux@sympatico.ca,13163442,000000119725083,5,5,rien,5
247278,08-SEP-11,07-SEP-11,Kanni,,en,76.68.94.28,j.coady@sympatico.ca,13166400,000000119721626,2,1,"I phoned to tell the person that their repair tech. was a no show from the day before and that my wife waited all day and was not impressed. Your rep. said he was here and fixed the line outside but our line are routed through an internal room and he would need acsess to it which he never got.Then she wanted to no if the problem was solved and could I get on line. I told her I never had a problem with any of my services and that I just had them changed and that Bell would be sending me a new modem via Mail,I guess.I could not explain to her that I was not having any problems and could not figure out why a tech. was sent out,but she kept asking me if I could get on line now.I said yes and said good night.This all took 29 minutes to do.",4
247279,08-SEP-11,06-SEP-11,Khaoula,,fr,70.29.234.91,rlupien_3@sympatico.ca,13156962,000000119678673,5,5,,3
247280,08-SEP-11,07-SEP-11,Omer Ahmed,,fr,76.65.169.113,giselepomerleau@sympatico.ca,13165524,000000119725227,5,5,,5
247281,08-SEP-11,07-SEP-11,Gautham,,en,74.15.44.76,smith9@sympatico.ca,13173224,000000119714425,1,1,"See previous response. 
Brent in Hamliton provided excellent assistance - knew his stuff...and got me reconnected within a few minutes.  None of this should have happened.. 
All I needed to hear was that there were interruptions in service and I would have known that I did not have the problem - end of issue.  Thanks to Brent in Hamilton.  He was fantastic.    If you want to discuss further, pleae contact me.   Also, please know I wasted 3 + hours on a non issue and feel I should be compensated for this as well as the hours of lost service...and there were many.",2
247282,08-SEP-11,03-SEP-11,Allaura,,en,70.51.160.218,imoore@sympatico.ca,13120247,000000119633075,3,2,Allaura could have been more knowledgeable about the Bell service (Personal Vault) and it's associated charges.,4
247283,08-SEP-11,07-SEP-11,Marco,,en,174.88.101.197,salii@sympatico.ca,13172682,000000119725735,5,4,,5
247284,08-SEP-11,07-SEP-11,James,,en,70.24.113.208,pajackson@bell.net,13171050,000000119704549,1,1,,1
247285,08-SEP-11,07-SEP-11,Marc,,en,76.65.13.89,lilo1@sympatico.ca,13168474,000000119707285,4,4,,5
247286,09-SEP-11,03-SEP-11,Paul,,en,173.0.114.66,c.dover@sympatico.ca,13118003,000000119637728,1,1,You could have fixed the problem which you did not and it still isn't fixed. Just so you know because there is no wgere else to write this not only would I not recommend Bell but I will be looking for another service provider. FOR EVERYTHING YOU SUPPLY US,1
247287,09-SEP-11,08-SEP-11,Med Aymen,,fr,199.243.65.6,sylvain.valour@sympatico.ca,13187624,000000119735988,1,1,service internet pourris,1
247288,09-SEP-11,03-SEP-11,Neha,,en,74.15.138.215,dipow@sympatico.ca,13118921,000000119633083,2,1,Train your technical support people better,3
247289,09-SEP-11,08-SEP-11,Grace,,en,65.92.20.206,evelyneneiman@sympatico.ca,13179080,000000119740286,5,5,nothing,5
247290,09-SEP-11,08-SEP-11,Lor,,en,209.202.107.203,maggiebradley@sympatico.ca,13183260,000000119742386,5,5,Nothing - even advised me about a potential issue that I needed to be aware of and to monitor it.  Explained how to monitor and how to setup a warning.  Greatly appreciated.,5
247291,09-SEP-11,08-SEP-11,Sowmya,,en,76.68.120.236,jdevenish@sympatico.ca,13180932,000000119755190,5,3,Bell should have had a notification of a possible outage on the line or even on the Sympatico home page.,5
247292,09-SEP-11,08-SEP-11,Ronalie,,en,69.159.110.118,jim.jewett@sympatico.ca,13181192,000000119745159,5,5,,5
247293,09-SEP-11,08-SEP-11,Rolando,,en,65.93.111.124,teknaform1@sympatico.ca,13187772,000000119729568,5,4,"clarity of conversation, hard to hear",4
247294,09-SEP-11,08-SEP-11,Kanchumarthi,,en,67.70.200.254,lacroixjacques@sympatico.ca,13182401,000000119734951,4,5,,5
247295,09-SEP-11,08-SEP-11,Anthony Florence,,en,207.219.69.196,lewiskevin@sympatico.ca,13182630,000000119750340,3,2,I don't know.,3
247296,09-SEP-11,07-SEP-11,Mohamed Amine,,fr,76.71.192.13,sjuneau8@sympatico.ca,13173176,000000119702683,5,5,,5
247297,07-SEP-11,06-SEP-11,Robert,,en,64.231.179.233,james_wood@sympatico.ca,13150744,000000119676610,5,2,"Offered a better reason than ""a glitch"" in your billing system as to why I wasn't charged for my internet service for August. I doubt you would accept ""glitch"" as a reason for me not paying. It leads me to be even more suspicious of Bell's motivations as I have ""unlimited"" internet service and know it is no longer offered. Despite continued assurance from reps that I will ""never"" lose this, making it look like I didn't pay could play well into Bell's hands for a seemingly legit cause to cancel the service. I have paid for August. Like a game of chess, I wonder about your next move. :) FYI...the agent who took my call (Robert) was terrific and I have no issues with him whatsoever!",1
247709,09-SEP-11,04-SEP-11,Alvaro,,en,76.70.229.6,il.how@sympatico.ca,13128451,000000119654543,1,1,"Cust serv rep had no idea how to solve issue. Then I tried back with bell through e-mail - new rep tried to help, and then told me to disconnect modem. I lost the connection and they did not try to get back in touch. Needless to say 4 days into the school year and my kids don't have access to wireless - I am not impressed. After 30 years of being a Bell customer i am sad to say I am thinking of switching to Cogeco. Bell internet is always down.",2
247710,09-SEP-11,07-SEP-11,Kevin,,en,174.88.40.180,charitygolf@sympatico.ca,13162718,000000119710700,1,1,Resolved my problem.,3
247711,09-SEP-11,03-SEP-11,Emmanuel,,en,67.71.57.186,dm5772@sympatico.ca,13118981,000000119635999,5,5,,5
247712,09-SEP-11,08-SEP-11,Gerry,,en,174.93.89.185,sshaule@sympatico.ca,13187352,000000119735511,4,4,,5
247713,09-SEP-11,08-SEP-11,Gavin,,en,69.156.91.6,mmclean@bell.net,13184312,000000119737462,4,5,,5
247714,09-SEP-11,08-SEP-11,Stephan,,en,70.24.151.240,wgadd2006@sympatico.ca,13188518,000000119736192,5,5,,5
247715,08-SEP-11,07-SEP-11,Jean,,en,64.231.135.95,rshooter@sympatico.ca,13172486,000000119709867,5,5,nothing,5
247716,08-SEP-11,07-SEP-11,Mahmoud,,fr,174.88.179.211,pierre.sylvain7@sympatico.ca,13171454,000000119705643,3,4,après quatre appels le problème semble résolu pour un service de 10 millions de bit un potpléter devrait être  installer a l'habonnement a la deuxième visite le pot slater a été installer sur un vieux protecteur qui ne servait plus la troisième visite le bidule a été brancher comme il se doit pour mon quatrième appel tous semble réglé,3
247717,08-SEP-11,07-SEP-11,Edgardo,,en,70.27.58.105,reachmarilyn@sympatico.ca,13171870,000000119725075,5,5,Nothing,5
247718,08-SEP-11,07-SEP-11,Noureddine,,fr,184.145.159.49,p.c.rochette@sympatico.ca,13171000,000000119724383,4,4,"que a voix qui nous dit de demeurer en attente ne le fasse pas au 10secondes!!! à chaque fois que ça commence, on croit que l'on aura une réponse alors cela augmente nniveau d'impatience!",4
247719,08-SEP-11,07-SEP-11,Shalini,,en,70.29.17.177,JFHConsultancy@sympatico.ca,13160340,000000119701283,3,2,"Improved troubleshooting protocl. In the process of testing my modem by disconnecting all cables, I inadvertently pressed the ""on/off"" button that I didn't know was there. My modem went dead causing the Bell rep to conclude that it was faulty and needed replacement. I discovered the error later and resolved my own technical difficulties.",3
247720,08-SEP-11,07-SEP-11,Hayett,,fr,70.53.196.99,jacquesladouceur@sympatico.ca,13166502,000000119707997,5,5,,5
247721,08-SEP-11,07-SEP-11,Denis,,fr,76.65.167.207,c_rousseau@sympatico.ca,13162340,000000119716297,5,5,,5
247722,08-SEP-11,07-SEP-11,Khalil,,fr,76.65.167.207,c_rousseau@sympatico.ca,13162342,000000119710151,5,5,Rien de plus,5
247723,08-SEP-11,02-SEP-11,Etienne,,fr,174.92.178.145,ginette.st-louis@sympatico.ca,13096795,000000119618141,5,2,,5
247724,08-SEP-11,07-SEP-11,Mike,,en,174.94.95.193,doris.maradiaga@bell.net,13164134,000000119715693,4,4,"improve the service in the area, very often i don't have internet in my laptop even if the icon said that I have a strong signal.........you must know what that means right?",4
247725,08-SEP-11,07-SEP-11,Gustavo,,en,76.67.21.44,dixon@sympatico.ca,13163960,000000119712700,2,,Hire People who Know what they doing,4
247726,08-SEP-11,07-SEP-11,John,,en,64.141.106.4,vils.disanto@sympatico.ca,13174442,000000119713553,2,3,"Speed the process up. I spent 50 minutes in total on the phone, being placed on hold innumerable times, and being transferred from one rep to another. It was a ridiculously long and frustrating process that needs to be addressed by management.",2
247727,08-SEP-11,07-SEP-11,Sanjay,,en,99.255.199.137,lisamalo@sympatico.ca,13168558,000000119728090,1,1,"We've already had a technician to our home and he verified that the line from the Bell box in the neighbourhood up to the box on the outside of our house was fine.  The problem exists within our home.  I requested that a technician come to install a direct line from the box into the house JUST for the internet connection as this is what your technician said to ask for when he was at the house recently (I'm aware that I will have to pay for this).  The person whom I spoke to last night insisted on going through the same ""diagnostics"" as the first time, wasting my time and his.  He then put me on hold for 10 minutes while he attempted to put my call through to someone else.  He came back finally to tell me that he hadn't been able to get through and that he could have someone call me back as soon as possible.  When I asked what that meant, he said the next morning.  I explained that I had to go to work in the morning so would not be home.  He offered to have someone call me within 30 minutes ... that would be by 11:30 pm.  I requested instead a phone number that I could call where I wouldn't have to go through, YET AGAIN, the same line of questioning and diagnostics.  He gave me a 1-800 number that I will phone when I get home tonight.",2
247728,08-SEP-11,07-SEP-11,Venkat,,en,99.239.10.181,dpedwell@sympatico.ca,13164176,000000119727984,3,4,Have someone who speaks English. I was on the phone with India for 1hr and 15 minutes. Far to long for a simple problem.,3
247729,08-SEP-11,07-SEP-11,Terence,,en,70.29.33.157,patricia.hart019@sympatico.ca,13171138,000000119713355,5,4,"Bold Print - (especially for seniors) read the instructions FIRST.And just what is provided for you in the way of advice, instruction on your manual. Had I, I would have been aware long ago, what to do first.",5
247730,08-SEP-11,07-SEP-11,Steph,,en,70.48.160.164,rharding@sympatico.ca,13172014,000000119709064,4,4,None,4
247731,08-SEP-11,07-SEP-11,Dheeraj,,en,70.30.54.172,juljak@sympatico.ca,13167630,000000119710465,5,5,,5
247732,08-SEP-11,04-SEP-11,Dilli,,en,76.68.80.251,jstein1@sympatico.ca,13129129,000000119646254,4,3,"He got the internet up and running, but for a very short time,and then I couldn't connect again or get mail.",3
247733,08-SEP-11,06-SEP-11,Afef,,fr,67.68.123.94,diane6400@sympatico.ca,13147949,000000119674148,4,4,,4
247734,08-SEP-11,07-SEP-11,Paula,,en,74.14.14.160,loujudy@sympatico.ca,13168788,000000119723454,5,5,,5
247735,08-SEP-11,07-SEP-11,Genevieve-Marie,,en,174.94.43.124,rita.peng@sympatico.ca,13172128,000000119722094,5,5,,5
247736,08-SEP-11,30-AUG-11,Nelly,,en,70.27.25.95,james.patton@sympatico.ca,13061795,000000119523740,3,2,"I'm not sure, I just know that my email is still not working properly at this point.",
247737,08-SEP-11,07-SEP-11,Camille,,en,70.49.174.124,Roothead@sympatico.ca,13160478,000000119721049,4,4,"At this time, Thursday, Sept. 8th, my computer appears to be functioning properly.",4
248182,07-SEP-11,06-SEP-11,Elyes,,fr,184.145.255.42,Paradis.Andre@bell.net,13144110,000000119699961,1,1,"Je déplore la compétence inégale des intervenants de Bell. On prend le client pour un imbécile. Ma vitesse Internet en aval est à 60% de ce pour quoi je paye.  Et je devrais être heureux.
AP",1
248183,07-SEP-11,26-MAY-11,Ahly,,en,184.150.76.168,dbechard4@sympatico.ca,12128909,000000117373497,3,4,"In May I was quite satisfied with the service I have recieved from Bell as I have told you people several times in the past. I have been a loyal customer since !966 when at that time I was employed with your company. Recently I have had a problem with your billing dept. due to a member in my family using my account to excess. After speaking to several different Bell reps. and explaining what I am able to pay and when; it seems not to matter to your company. I have stated what I will pay and when but your company keeps bothering me. 
  You would think that a company like yours could be a little more lenient and accept the arrangements I have agreed to, based on my long time loyalty. At this time I don't care what you do with your service. I'm sure I can always go somewhere else. You guys have a really good day!  ",2
248184,07-SEP-11,22-AUG-11,Elvis Francisco,,fr,76.68.173.187,g.stallone3@bell.net,12976775,000000119355507,5,5,n/a,5
248185,07-SEP-11,06-SEP-11,Mike,,fr,70.53.20.131,adesab@sympatico.ca,13144388,000000119687979,5,5,J'ai été surpris de me faire transferer avec succes vers une personne avec compétence habituellement il faut parler a plusieurs personnes avant de regler un problème mais sa fut un grand succes MERCI....BELL continuer fautre bon service.,5
248186,07-SEP-11,05-SEP-11,Alicia,,fr,184.148.242.254,editions_du_carnet@sympatico.ca,13135956,000000119664410,4,5,Je me suis fait couper la ligne pendant que j'étais en attente.  Attention,5
248187,07-SEP-11,06-SEP-11,Ganesh,,en,207.164.79.54,beard.carlisle@sympatico.ca,13145506,000000119691962,4,3,I went to two Bell stores - they could not replace my modem. I spent a whole day chasing after somepalce that could sell me a modem.  You could allow your own stores to replace defective equipment.,2
248188,07-SEP-11,06-SEP-11,Raza,,en,70.26.140.46,ruthnorm@sympatico.ca,13157358,000000119685059,5,5,Everything possible was perfectly done,5
248189,07-SEP-11,05-SEP-11,Natalia,,en,70.48.163.250,donna_wright@sympatico.ca,13135758,000000119655905,4,5,nothing,5
248190,07-SEP-11,06-SEP-11,Kevin,,en,174.93.22.143,keme10@sympatico.ca,13152202,000000119693724,3,3,"Getting my name, address and phone number correct, would have helped.  Several wait times were annoying and then to have the customer care refer me to a technician when that is what I originally asked for!!!!  Too many people to talk to before getting the service you require.  ",3
248191,07-SEP-11,06-SEP-11,Mauricio,,en,24.235.51.54,cssteckle@sympatico.ca,13147198,000000119697569,1,1,I called to cancel our internet and telephone service on July 26 and was told you need 30 days notice it is now Sept 7 and not cancelled . I called again tonight was put on hold for 38 minutes was thanked 75 times for my patience well my patience is run out.I made my final payment yesterday for 30 days that I didn't use.I would appreciate a phone call about this matter .   ,1
248192,07-SEP-11,06-SEP-11,Thorat,,en,64.229.99.128,jstather@sympatico.ca,13151846,000000119695213,3,1,the customer service representative did rectify my situation during the call but once I hung up the duplicate emails that I continue to get continues.. I had also asked for a telephone call today at 5:30 to set up another email account and this didn't happen.. what a disappointment.,1
248193,07-SEP-11,06-SEP-11,Diego,,en,184.146.128.188,hmkraus@bell.net,13150256,000000119675231,3,2,"Better trained agents and service technicians.
After explaining my problem with agent #1, she kept me on hold for 20 minutes. Then I was switched to ""Home Telephones"", who re-directed me to
""Internet"", where I had to repeat my problem to agent 2.
The technician sent last week to correct my internet problem, disconnected the intercom connection to solve my problem. Now needs to come back to correct the intercom problem.",2
248194,07-SEP-11,05-SEP-11,Edgardo,,en,184.147.58.244,simon3036@bell.net,13142356,000000119661385,4,5,everything went well,5
248195,07-SEP-11,27-AUG-11,Lotfi,,fr,70.52.70.165,genevievebrillant@sympatico.ca,13036049,000000119471448,1,1,le representant etait tres bete lors de mon appel et il m'a envoyer promener.,
248196,07-SEP-11,06-SEP-11,Faqria,,en,74.15.80.229,margaret.carter@sympatico.ca,13153714,000000119671794,1,1,actually solve my problem,1
248197,07-SEP-11,11-AUG-11,Samantha,,en,76.70.91.247,daltfox@sympatico.ca,12869759,000000119118899,4,4,,5
248198,07-SEP-11,06-SEP-11,Abdulkarim,,en,174.92.66.140,daleandloriegilchrist@sympatico.ca,13147356,000000119684254,5,5,,5
248199,08-SEP-11,07-JUL-11,Ahmed,,fr,70.30.178.90,elbamaria@sympatico.ca,12524211,000000118318547,3,4,respecter l'entente au fait que vous m'avez offert de payer 118.00 / mois pour les services que j'ai présentement.,3
248200,08-SEP-11,27-AUG-11,Mauricio,,en,184.145.14.79,dcoseeal@bell.net,13035157,000000119475145,5,5,I thought my issues were handled very professionally.,5
248201,08-SEP-11,06-SEP-11,Nejib,,fr,70.26.15.93,brilou@sympatico.ca,13146040,000000119694970,1,1,"Il a cessé de me parler et j'ai du raccrocher. Un 2e appel à une représentante (femme) a par la suite donné  d'excellents résultats. 

Il s'agit d'un problème pour lequel j'ai fait 3 autres appels auparavant et dont la solution se complique chaque fois que je tél. J'ose espérer que c'est FINALEMENT réglé, mais pas avec ce monsieur qui a été absolument inutile et inefficace.

Bravo à la représentante qui a pris mon 2e appel.",
248202,08-SEP-11,07-SEP-11,Sarry,,en,174.91.43.30,susanne.j@sympatico.ca,13173552,000000119725392,5,5,,5
248203,08-SEP-11,07-SEP-11,Mohammed Tausif,,en,174.95.85.165,alerevita@bell.net,13160900,000000119713709,5,5,The Bell tech. service rep. that resolved my computer problem is very knowledgable and had a professional manner. He is a leading example of how computer issues should be resolved.  ,5
248204,08-SEP-11,07-SEP-11,Walid,,fr,67.68.211.69,Blanchard.j@bell.net,13160226,000000119725206,4,5,vous avez été patient,5
248205,08-SEP-11,06-SEP-11,Elyes,,fr,184.162.214.30,rlalan7@sympatico.ca,13156948,000000119697419,4,5,Délai d'attente trop long.,4
248206,08-SEP-11,07-SEP-11,Ricardo,,en,174.95.201.101,joyce.millar@sympatico.ca,13167428,000000119716376,5,5,,5
248207,08-SEP-11,07-SEP-11,Mathew,,en,70.54.21.214,abbotsfordgroup@sympatico.ca,13160640,000000119704952,1,2,"DEAL WITH THE ACCOUNT ISSUE IMMEDIATELY, WE HAVE NUMEROUS ACCOUNTS WITH BELL AND WANTED TO IDENTIFY WHAT ACCOUNT DEALT WITH THE OUTSTANDING BALANCE.  IT WAS RIDICULOUS, ONE STAFF SPENT 4 HOURS ON THIS SIMPLE QUESTION!!!",1
248208,08-SEP-11,07-SEP-11,Selim,,fr,69.159.166.82,varick1@sympatico.ca,13174346,000000119721511,5,5,,5
248209,08-SEP-11,07-SEP-11,Mark,,en,70.30.56.98,gm33chipmunk@sympatico.ca,13165574,000000119712611,5,5,"before I hit the phone, the website info was confusing and frustrating.....but the service rep handled the call amazingly",5
246850,08-SEP-11,07-SEP-11,Mohamed,,fr,76.64.240.124,jeanmarc999@sympatico.ca,13166818,000000119725295,4,4,,5
246851,08-SEP-11,07-SEP-11,Oussama,,fr,76.64.240.124,jeanmarc999@sympatico.ca,13166820,000000119724032,4,4,,5
246852,08-SEP-11,07-SEP-11,Julio,,en,70.48.3.70,mel.111@bell.net,13169774,000000119706440,5,4,"not much i guess you did all you could you were there when i needed help and thanks for that..
",5
246853,08-SEP-11,06-SEP-11,Matthew,,en,174.93.214.33,susanasy@sympatico.ca,13158621,000000119694509,3,4,waiting time was long,3
246854,08-SEP-11,05-SEP-11,Manel,,fr,70.53.168.219,noelreal@sympatico.ca,13140706,000000119662673,5,4,,5
246855,08-SEP-11,30-AUG-11,Jason,,en,174.91.69.91,rocco.logiudice@sympatico.ca,13067339,000000119543792,3,,was to receive a new modem but still have yet to receive...over a week past due,
246856,08-SEP-11,07-SEP-11,Makram,,fr,174.93.237.36,mariodenise1@sympatico.ca,13169384,000000119708223,4,4,Le réparer la première fois pour que je ne sois pas obligé d'appeler 2X. Mais le temps d'attente au téléphone est très court ... c'est un + ça,4
246857,08-SEP-11,07-SEP-11,Zulfiquar,,en,64.231.113.244,rplantus@bell.net,13172458,000000119710556,2,1,Provide a rep who speaks English clearly-the communication was very difficult and frustrating even though he was patient,2
246858,09-SEP-11,08-SEP-11,Mahender,,en,69.157.50.41,s.j.henry@sympatico.ca,13186551,000000119732539,3,3,Well the problem is when I open an email that has photos in it they appear blank however if I forward or reply to the message the photo appears.  He tells me it is your server problem and tecnicians are working to fix it and should be working in couple of days.  It has been like this at least a week or more.,3
246859,09-SEP-11,08-SEP-11,Deepthi,,en,173.35.68.8,margotmac@sympatico.ca,13183442,000000119730961,4,4,Deepthi was the best technician I have dealt with at Bell in the course of many service calls in recent weeks. My home internet service itself has been problematic and I am considering switching to another service provider.,
246860,09-SEP-11,08-SEP-11,Khaoula,,fr,70.53.168.46,cproulx999@bell.net,13177724,000000119741165,1,1,"voici mon deuxième appel de la journée j'étais certaine que vous pouviez faire mieux à condition d'être comprise tout ce qu'ils savent dire c'est oui madame, oui madame ou désolé je ne comprend pas , j'ai encore répéter que je ne pouvais attendre que ceci me causais une perte de revenu...etc et là j'ai cru comprendre que pour accélérer les choses elle avait placer un appel de service suite au troisième appel...",2
246861,09-SEP-11,08-SEP-11,Syed Mustafa,,en,76.69.133.153,hanchris@sympatico.ca,13180086,000000119731635,4,4,"Tecnition solved Problem - 2 hours later I could not get connection to E-mail at all.
This morning everything is fine again",4
246862,09-SEP-11,08-SEP-11,Eya,,fr,199.243.65.6,sylvain.valour@sympatico.ca,13187622,000000119735897,1,1,service internet pourris,1
246863,07-SEP-11,05-SEP-11,Grace,,en,64.231.223.104,eric.janlatimer@sympatico.ca,13136090,000000119667460,1,1,We called because we could not access goggle or the internet. we were on the phone for over fiveand a half hours. Nothing was resolved. the first person we couldn't understand. The second one was very good but after three and a half hours assomed the problem was with our modem which would have to be replaced.,2
246864,07-SEP-11,06-SEP-11,Karla,,en,174.93.11.129,hertner@sympatico.ca,13150204,000000119676962,5,4,Nothing apparently it was a head office problem with email.,5
246865,07-SEP-11,06-SEP-11,Partha,,en,70.55.2.30,scooterman@bell.net,13157746,000000119686786,3,4,he help thanks,4
246866,07-SEP-11,06-SEP-11,Paul,,en,65.93.43.61,4kramers@sympatico.ca,13143846,000000119689769,5,5,"Actually this experience, went very well, reprenstative was knowledgeable, patient, and very helpful, not to mention personable. I have had problems before with bell that when I had a problem it usually took 3 phonecalls to solve it, as it wasn't done right the first time, and had to explain myself over and over again. This in turn made me very frustrated and I absolutely hated to have to call bell for anything. This time the phone call was very pleasant and helpful.Paul did a excellent job. There was another employee, (sahar???) that helped put the security service on my laptop, and partially on my desktop, she also made my phone call to bell pleasant, she was very helpful and personable. I hope this service continues, so I can feel like I want to stay with bell",4
246867,07-SEP-11,06-SEP-11,Mohammed,,en,76.71.35.71,le.smith@sympatico.ca,13152746,000000119699530,3,4,allow to speak to custumer rep in shorter period,4
246868,07-SEP-11,06-SEP-11,Anis,,fr,70.30.148.213,jeanguy_guillot@sympatico.ca,13151032,000000119691874,3,4,Un temps d'attente plus court. Une réponse plus rapide.,4
246869,07-SEP-11,06-SEP-11,Romeo,,en,174.88.40.115,samir.rezkalla@sympatico.ca,13157560,000000119679009,5,4,,4
246870,07-SEP-11,06-SEP-11,Radhika,,en,67.70.80.47,nsaville43@sympatico.ca,13155570,000000119675775,4,3,"faster connection to help person
",3
246871,07-SEP-11,31-AUG-11,Kiely,,en,74.14.180.235,sbrow9@sympatico.ca,13086829,000000119565667,2,3,After I explained to a gentleman that I could not understand what he was trying to tell me (three times!) he hung up.,3
246872,08-SEP-11,07-SEP-11,Thorat,,en,76.69.25.45,travelexpress@sympatico.ca,13174138,000000119712172,5,5,"I wish we had been offered the newer modem sooner. I think we had the old one since 2011, which is TOO long and made the service extremely slow. I wish (since we are excellent customers) we would have got one when I last requested a new modem 1 year ago.",4
246873,08-SEP-11,07-SEP-11,Josue,,en,174.88.16.43,a.lehr@sympatico.ca,13160554,000000119705871,4,4,,4
246874,08-SEP-11,07-SEP-11,David,,en,74.12.85.124,carol48@sympatico.ca,13162462,000000119706555,4,5,I guess you should have asked if I had installed a filter on the modem line,5
246875,08-SEP-11,07-SEP-11,Pavan,,en,76.70.100.200,marcy.wolfe@sympatico.ca,13169256,000000119709594,5,4,,5
246876,08-SEP-11,07-SEP-11,Alexandra,,en,70.52.185.111,msaunders@sympatico.ca,13170368,000000119728045,5,5,,5
246877,08-SEP-11,07-SEP-11,Meher,,fr,184.144.172.11,yves.monfette@sympatico.ca,13174956,000000119714388,3,4,"Étant donné la demande le préposé aurait dû être proactif en me proposant de m'envoyer la facture  au lieu que j'ai à la demandé.  De plus comme il s'agissait d'un problème interne chez Bell, facture de Aout avec un solde précédent et pourtant la facture de juillet était au crédit, le préposé n'a pas eu l'air de trouver ça anormal et m'a expliqué que c'était à cause de la facture unique auquelle j'avais souscrit.  Pourtant je ne reçoit qu'une seule facture pour ma téléphonie et l'internet depuis plusieurs année",4
246878,08-SEP-11,07-SEP-11,Vinay,,en,70.49.9.189,lssmithl@bell.net,13168828,000000119710624,5,5,,4
247298,07-SEP-11,06-SEP-11,Khan,,en,205.210.223.133,steve.ford@sympatico.ca,13158480,000000119681186,1,1,"Have techs that actually know what they are doing... I shouldn't have to tell them what to do... and they should be able to tell me if the network is down on their end without resetting all of my settings. 

after 2 hrs on the phone with your techs the problem wasn't resolved... but by the end of the day Bell service magically came back on.... how can that be if there are no issues with your side of the service. 

We just recently upgraded to the fiber service... I'm now thinking this was a BIG MISTAKE!!

Get your act together and hire or train your support staff to handle the most basic support issues !!",2
247299,07-SEP-11,06-SEP-11,Yves,,en,69.157.73.96,maryalice@sympatico.ca,13154006,000000119685233,2,1,"I tried chat firs to explain my internet kept cutting out unexpectedly as it did during my chat!!!  I know he had my phone no. but didn't call me when it actually happened during the call tried phone in waited 20 min. and was told they couldn't see anything wrong but he did say he would call back and did I said ""it happened again"" He suggested turning off the wireless and just using the cable Tried it but now even when I turn airport back on my friends laptop cant get signal!  I was on the phone and computor 1 hour 45 min and told nothing wrong no matter how many times I explained it was an intermitant problem Now I know why my friends switched servers",2
247300,07-SEP-11,05-SEP-11,Praveen,,en,70.54.7.236,slapstickrick@bell.net,13142404,000000119667837,1,1,Not put me on hold and forget about me only to have someone from tech support answer the call and tell me that my problem was not handled by this department,1
247301,07-SEP-11,05-SEP-11,Amine,,fr,70.26.232.117,paulettemousseau@bell.net,13140998,000000119660777,5,5,la gentillesse du préposé avec lequel j'ai communiqué était exceptionnel...difficile de faire mieux.  Merci,5
247302,07-SEP-11,06-SEP-11,Selene,,en,70.30.146.170,ricamalo@sympatico.ca,13156824,000000119691722,5,4,reduce long wait and have the answer without put you on hold.,4
247303,07-SEP-11,30-AUG-11,Christianne,,en,65.92.155.60,patel.residence@sympatico.ca,13066413,000000119535425,2,2,"My talk with many people-friends-have given me the impression that none of them have stayed with MA BELL for longer period.They keep on switching service provider on and off. 
I have NEVER once switched to any other provider in my 35 years of staying in Canada.
DO YOU think BELL should treat the LOYAL
customer like me(us)little bit differently?
I have had billing problems in past and I had to waste LOTS of time to get thing fixed.
I had a talk with the girl-Christianne-last week,again I have a problem with the amount she gave me on the phone which is NOT matching with email she sent me with the current reference.Things like this make me to rethink whether I should stay with BELL or make my move?
I would really appreciate your response about this matter.
Truly,
MR./Mrs.Patel",4
247304,07-SEP-11,06-SEP-11,Venkatesh,,en,69.156.178.30,pat.oneill@sympatico.ca,13155818,000000119697133,3,1,Fix my Internet speed for what I am paying for. Previously was up to 1.95 Mbps.  After recent wet cable problems down to 1.44mbps,4
247305,07-SEP-11,06-SEP-11,Shashank,,en,67.70.19.96,schisholm000@sympatico.ca,13157728,000000119692311,1,1,"the agent had a thick soft Indian accent I could not understand.  I don't think she knew what I was talking about..my password for Internet so I could use my Iphone (WiFi).  What an awful password to give to someone when you have a bad accent.  Think about it..
Beter....how can someone that has a hard time enunciating tell you the difference betweeen a B  and E  a T...it was so bad that it might have been funny...for someone else that is",2
247306,07-SEP-11,05-SEP-11,Stephen,,en,65.95.248.218,robrankin@sympatico.ca,13141760,000000119661801,3,3,The CSR listened and did some diagnosis from his end. He ended up telling me to contact Norton to resolve my problems. Norton was able to resolve all problems within half of an hour.,3
247307,07-SEP-11,06-SEP-11,Fatma Sawcen,,fr,70.26.177.235,yvon.ba@sympatico.ca,13160052,000000119686685,5,5,,5
247308,07-SEP-11,06-SEP-11,Med Aymen,,fr,69.158.66.80,nvlupien@bell.net,13155598,000000119682163,3,4,,3
247309,07-SEP-11,01-SEP-11,Zohra,,fr,174.94.97.208,gilleslemieux@sympatico.ca,13096755,000000119591264,3,2,Donnez de meilleurs réponse,2
247310,07-SEP-11,06-SEP-11,Raj,,en,70.48.6.174,jjd.sc@sympatico.ca,13151298,000000119685043,3,1,They were unable to solve the problem over the phone and a dispatcher was booked for the following day.  The dispatcher was able to resolve the problem the following day - which was TOTAL SATISFACTION!,4
247311,07-SEP-11,20-AUG-11,Rudys,,en,184.148.117.94,zekedj@sympatico.ca,12966061,000000119305320,5,5,,5
247312,07-SEP-11,18-AUG-11,Diedra,,en,69.158.37.130,spirit01@bell.net,12947255,000000119255408,5,5,,4
247313,08-SEP-11,07-SEP-11,Kylie,,en,69.158.70.146,gbeaumier@bell.net,13165284,000000119708058,4,4,,4
247314,08-SEP-11,07-SEP-11,Naidu,,en,69.159.75.199,mhallin@sympatico.ca,13169848,000000119716753,5,5,"Naidu was very helpful and patient, my new system was set up perfectly.",5
247315,08-SEP-11,01-SEP-11,Hugo,,en,70.50.188.208,s.riccio@sympatico.ca,13106093,000000119598045,2,1,Have someone that is knowledgeable about the service one is asking for.,2
247316,08-SEP-11,01-SEP-11,Vijayashanti,,en,70.50.188.208,s.riccio@sympatico.ca,13106095,000000119599270,5,5,"This girl was very helpful and knowledgeable about the service I was asking for, thank you
SR",5
247317,08-SEP-11,07-SEP-11,Adnan,,en,65.95.162.50,pskyle@sympatico.ca,13171628,000000119701248,5,5,,5
247318,08-SEP-11,07-SEP-11,Mark Jason,,en,174.92.109.83,kellyjoanwilson@bell.net,13167848,000000119719648,4,4,use Canadian based representatives,4
247319,08-SEP-11,07-SEP-11,Vikram,,en,174.89.25.45,zakhan@sympatico.ca,13174995,000000119709947,1,1,,1
247320,08-SEP-11,07-SEP-11,Hector,,en,174.88.18.79,kerickson@sympatico.ca,13167880,000000119716999,5,5,nothing my problems were solved in good time,5
247321,08-SEP-11,07-SEP-11,Stephane,,fr,24.122.69.173,nrou@sympatico.ca,13170864,000000119725614,4,2,"Le technicien a tout fait pour réparer la situation mais selon lui, j'aurais un virus dans mon ordinateur, ce qui empêche d'ouvrir internet explorer.",5
247322,07-SEP-11,06-SEP-11,Wayne,,en,76.67.103.58,pemster@sympatico.ca,13156028,000000119700377,1,1,I had a technician on the phone with me. He told me he needed to hang up and that he would call me back in 15 minutes. He never called back. I waited at the computer for over an hour.I wasted my time and did not get my problem addressed.,1
247323,07-SEP-11,06-SEP-11,Venkatesh,,en,65.92.144.175,theneebs@sympatico.ca,13159006,000000119699860,4,4,I was frustrated when the first person I spoke to disconnected me and didn't bother to call back. My total time on the phone was 1-1/2 hrs.,
247324,07-SEP-11,06-SEP-11,Alaaeddine,,fr,174.94.78.225,lamrene@bell.net,13152604,000000119673358,5,4,,5
247738,08-SEP-11,07-SEP-11,Ramesh,,en,70.48.55.252,hudson_69@sympatico.ca,13166178,000000119717432,1,1,"hire better people - with more knowledge of your product.  This phone cost me $60 to micro soft because your (Ramesh) 46774 person told me he could not help and he sent me to Micro Soft (and provide me with the number). I paid micro soft $60 to tell me it was a Bell Canada internet problem and they sent me back to Bell - they even assisted me in speaking with the bell rep (Roberto XX627).  I am seeking reimbursement of the $60 from you Bell Canada - can you issue me a credit on my next phone bill.  Call me at 613-623-5833 - Debbie

Comment on question 4 as well: if this was my first experience with your rep - I would have canceled my service and went to a different provider - BUT my passed experience has been ok and I really like the Bell internet service - so I have based my #4 answer only on this experience  ",1
247739,08-SEP-11,07-SEP-11,Colleen,,en,70.48.209.20,erick.prat@sympatico.ca,13164626,000000119718802,4,1,"Bell is increasing the price of the modem rental, and they also increased the service price a few month ago, we have a contract that is only convenient to Bell, they can do whatever they want, but if I break the contract I will be punished. I will cancel my service once my contract is due.",1
247740,08-SEP-11,07-SEP-11,Lilian,,en,174.95.87.125,joan.nicholls@sympatico.ca,13167188,000000119707191,5,5,NOTHING,5
247741,08-SEP-11,07-SEP-11,Marc,,en,70.27.232.216,lhanson@bell.net,13168432,000000119726929,5,5,,5
247742,07-SEP-11,06-SEP-11,Afef,,fr,174.91.241.55,renfrechet@sympatico.ca,13156750,000000119685114,4,5,Traité les problêmes en ayant des employés au Canada Québec,4
247743,09-SEP-11,08-SEP-11,Kalthoum,,fr,76.67.147.41,lisette.godbout@sympatico.ca,13182790,000000119738731,5,5,rien pour cette expérience j'ai été très bien servie merci.,5
247744,09-SEP-11,08-SEP-11,Mohamed,,fr,70.26.254.167,mdaigneault5@sympatico.ca,13183856,000000119736020,4,4,rien,5
247745,09-SEP-11,08-SEP-11,Vincent,,en,65.95.92.36,romanwlobay@sympatico.ca,13186346,000000119739422,5,5,,5
247746,09-SEP-11,08-SEP-11,Serina,,en,74.12.202.128,gery.charlebois@sympatico.ca,13179662,000000119748443,1,1,Ackowledged the problem and fixed it,3
247747,09-SEP-11,08-SEP-11,Elizabeth,,en,174.94.60.242,dhowell@sympatico.ca,13178346,000000119735604,4,4,I was in three countries before I finally got help. Not cool.,4
247748,09-SEP-11,01-SEP-11,Kayla,,en,69.158.39.222,jstefanchuk@sympatico.ca,13099413,000000119590692,5,4,"I forgot to ask Kayla what my current bill should have been adjusted to, however, I will pay it in full and expect the credit on my next bill.  Thanks.

ps - I refuse to deal with other far away countries.  CANADA ONLY",3
247749,09-SEP-11,08-SEP-11,Borhen,,fr,76.68.148.49,s.nadeau2004@sympatico.ca,13186554,000000119736951,4,4,,4
247750,09-SEP-11,08-SEP-11,Timothy,,en,184.147.203.219,rlbanks@sympatico.ca,13186162,000000119752436,5,5,,4
247751,09-SEP-11,06-SEP-11,Mark,,en,67.193.34.162,richard.plamondon2@sympatico.ca,13156862,000000119685661,4,,Improve communication in you departments when a modem is returned.,2
247752,09-SEP-11,08-SEP-11,Mohamed,,en,64.229.170.89,dmccarten@sympatico.ca,13178484,000000119738451,5,5,"Make it easier to get directly through to a rep more quickly. I understand the reson for the initial ckeck-list, but I'd already done those things and wanted to speak a rep (specifically, I wanted to ask if there was a service outage in my area, which, as it turned out, there was).

Thank you.",5
247753,09-SEP-11,08-SEP-11,Juan,,en,216.240.11.234,terryhil@sympatico.ca,13187810,000000119753738,5,5,,5
247754,09-SEP-11,08-SEP-11,Firas,,fr,174.92.178.75,r.metz@sympatico.ca,13185746,000000119733170,4,4,,5
247755,09-SEP-11,08-SEP-11,Seshidhar,,en,70.49.177.158,clifton.scott@sympatico.ca,13177580,000000119745154,1,1,"I expected to be assured that my complaint about the increasingly poor service by bell e-mail would be escalated to some one who could explain why on 3 consecutive days I had message that ""bell mail is unavailable"" and at other times in recent months while actually using bell mail a pop-up advised that ""bell mail is lost"".  Service rep had no Canadian phone number and no e-mail address to which I could escalate my concerns.",
247756,09-SEP-11,08-SEP-11,James,,en,69.159.22.240,fmerciales1@sympatico.ca,13179244,000000119748071,5,5,,5
247757,09-SEP-11,07-SEP-11,Manel,,en,74.12.222.231,jzellner2@sympatico.ca,13167678,000000119713739,5,5,nothing,5
247758,09-SEP-11,08-SEP-11,Amanda,,en,69.158.5.61,englishexcellence@sympatico.ca,13178998,000000119739540,5,5,"Shorten the waiting time. This was the third time that I called in the last week or so to discuss this package. The first time, I gave up on waiting to speak to anyone. The second time, I gave up on waiting to speak to someone in the Loyalty Department.",5
247759,09-SEP-11,07-SEP-11,Brent,,en,64.231.179.182,dianelo@sympatico.ca,13163916,000000119722943,5,4,I was put on hold for 9 minutes.  The music was irritating.  There could have been a message saying approximately how long it would take to speak to a technical support person.,4
247760,09-SEP-11,04-SEP-11,Rene Jose,,en,76.65.122.94,kenglad7@sympatico.ca,13129315,000000119643608,4,3,If a little more research had been done to determine that our Modem was not at fault instead it was the telephone line into our home then we would not have to have waited for the new Modem to arrive then report back that it still did not work so then they transferred to another place and told us that a tech. would be out to check the telephone lines.  He came on Thursday and fixed the problem.,4
247761,09-SEP-11,08-SEP-11,Cecile,,en,68.179.76.228,btraylen@bell.net,13176940,000000119729652,5,5,EVERYTHING WENT FLAWLESSLY.,5
247762,09-SEP-11,08-SEP-11,Stephen,,en,65.92.76.180,wrec@sympatico.ca,13188614,000000119750531,4,4,,4
247763,09-SEP-11,08-SEP-11,Rayeesa,,en,76.64.104.134,Lloydn@bell.net,13175286,000000119731716,5,4,,5
247764,09-SEP-11,08-SEP-11,Rudys,,en,184.146.126.80,janandbill@sympatico.ca,13180802,000000119738122,2,,"I was very disappointed in the overall fiasco of moving my internet service back to my home address where I have Fibe12.My understanding of the problem was that it was caused by an error by the person that attempted this transfer in the initial call(I have no name)She offered me a month's free internet for the long delay on the phone, but at no time has their been an admission that anyone at Bell Sympatico made an error. This error resulted in no phone service at my residence for over a week and no internet service for several days beyond that week.The final technician who corrected the problem was very pleasant and did a good job, and my complaint is not with him. I feel that Bell should have offered an admission of error,and more compensation for the error.I hope the same situation does not arise next summer when I again will want to move my service to my cottage. I get a lot of calls from your competitors, trying to convince me to switch services and the idea is more appealing now than it was.   Janet Myers",
247765,09-SEP-11,07-SEP-11,Carolina,,en,174.94.1.199,marion.cronsberry095@sympatico.ca,13169400,000000119710284,3,1,,4
248210,08-SEP-11,07-SEP-11,Samantha,,en,174.91.56.236,bband@sympatico.ca,13161678,000000119711098,4,3,Increased hidden costs beyond agreement,4
248211,08-SEP-11,07-SEP-11,Mahesh,,en,174.95.207.235,tincann@sympatico.ca,13173994,000000119709646,1,2,Fixed the problem myself..Tried chat line...had to wait ten minutes...are you crazy...I pay nearly $70. for internet service and you make me wait.crap,1
248212,08-SEP-11,07-SEP-11,Etuwa,,en,64.26.171.19,dkossatz@sympatico.ca,13164000,000000119703706,2,1," I'm getting a little tired of dealing with the constant language barrier when I call for assistance.

 The person I spoke with actually spoke good english and carried an accent that was not that difficult to understand (at least for me but I'm actually pretty good with accents) but in most cases the accent is so thick I regret making the call. I wonder how people that do not have as much experience dealing with accents feel afterwards.

Why can't we just employ people in our own country?",
248213,08-SEP-11,07-SEP-11,David,,en,74.14.163.222,margot.robichaud@sympatico.ca,13169278,000000119702589,5,5,I was very satisfied with the second call.,5
248214,08-SEP-11,20-AUG-11,Ayesha,,en,174.94.42.42,stephen027@sympatico.ca,12965279,000000119312505,4,3,,5
248215,08-SEP-11,07-SEP-11,Arbi,,fr,50.100.169.160,gbabin1@sympatico.ca,13165278,000000119703739,3,1,"je ne comprenais pas l'employer, il parlais trop vite.Ce matin j'ai retéléphoné j'ai parlé à une dame de la Tunésie, elle résolue le Problème en 20 minutes.Bravo madame.",3
248216,08-SEP-11,07-SEP-11,Moez,,fr,70.48.224.233,benoit.100@sympatico.ca,13161756,000000119707890,5,5,,5
248217,08-SEP-11,07-SEP-11,Chantal,,en,174.91.250.169,jimwhisky2009@bell.net,13167070,000000119712067,2,2,"You could have made sure your billing was correct. avoid mistakes like giving a discount one month and charging the same amount the next month. NO DISCOUNT !!! I have requested an end to internet and TV service on OCT.7th.
I started with bills of $140 and my bills have been going up and up. I have no idea why they are now at $200. I just feel cheated by a bunch of crooks.
My son David gave up on Bell for the very same reasons. I will not recomend Bell to anyone.
James Mains.",1
248218,08-SEP-11,06-SEP-11,Thorat,,en,70.49.173.158,mdw@sympatico.ca,13154268,000000119676182,2,2,"Gain more experience in how to fix the problem I had.  I was finally told it was a problem with my modem--and it wasn't.  I have been told that before by Bell, and had my computer fixed by a computer expert long before a new modem arrived from Bell.  In this case, I got a call late at night from Bell saying that they did encounter a problem and fixed it.  Again, after I had no doubt been shipped a new modem for nothing.  And after spending over an hour with someone who didn't understand the problem.",2
248219,08-SEP-11,06-SEP-11,Ali,,en,76.64.107.8,sean.nurse@sympatico.ca,13157808,000000119675229,5,5,,5
248220,08-SEP-11,05-SEP-11,Kevin,,en,70.55.39.233,nellgrift@bell.net,13140600,000000119668866,3,2,I cant read the smal print,3
248221,08-SEP-11,07-SEP-11,Anis,,fr,67.69.110.250,marc.dahan@sympatico.ca,13169210,000000119717937,5,5,,5
248222,08-SEP-11,07-SEP-11,Bonny,,en,70.26.45.37,r-w.mckenzie@sympatico.ca,13171680,000000119717560,5,5,Nothing about the phone calll needed to be improved.  I should not have had to make the call in the first place.  A competitor had a better package plan for me and I was willing to leave if Bell didn't at least match it.    ,4
248223,08-SEP-11,07-SEP-11,Kevin,,en,70.49.159.114,enchantedforest@sympatico.ca,13164592,000000119715679,5,5,,5
248224,08-SEP-11,07-SEP-11,Zied,,fr,67.70.24.79,tremblaymarie-eve@sympatico.ca,13174154,000000119724971,1,1,"Etre capable de parler avec quelqu'un qui par le français. Non pas un twit de la Tunisie. C,est inconcevable d'offrir un service aussi pourri que le vôtre. Vous nous prenez pour des imbéciles ou quoi? ",1
248225,09-SEP-11,08-SEP-11,Alvaro,,en,70.49.17.171,rwortman@sympatico.ca,13186524,000000119742929,5,5,Being able to understand person at the other end.,5
248226,09-SEP-11,08-SEP-11,Lisa,,en,74.15.242.159,trapperron911@sympatico.ca,13188080,000000119736924,4,4,"
My internet has been intermittant working/not working for about a month. Yesterday was the last straw - it totally crapped out. That was extremly annoying and frustrating. Why can't you do better maintenance on your equipment so we don't have to put up with system failure? We should receive a credit for downtime. I could not do banking so one of my payments is now late.This is another reason to rethink the value of the internet> I am not impressed by the level and quality of the service provided considering the amount we pay for it and waht it actually costs Bell to provide it. ",4
248227,09-SEP-11,07-SEP-11,Roy,,en,76.66.38.93,sherzog@sympatico.ca,13173076,000000119722387,2,,"Clearly the representative struggled with English.  Scripted to an obvious degree ""what's the weather like where you are""... is this the customer experience you are looking to provide?",2
248228,09-SEP-11,08-SEP-11,Rey,,en,76.64.208.109,bbrenner@sympatico.ca,13176420,000000119737482,5,5,the cost of your internet service is way to high. there are places here in windsor that advertized unlimited internet for $24.95 a month.i will be shopping next yr. if you don't lower the price and up the usage. ,3
248229,09-SEP-11,08-SEP-11,Will,,en,184.147.15.95,mauriceregimbal@sympatico.ca,13183752,000000119736972,4,4,"concise, brief phone conversation solved our problem. Thanks",4
248230,09-SEP-11,08-SEP-11,Sandra,,en,74.12.233.48,jtaylor004@sympatico.ca,13181736,000000119741542,5,3,if your outdoor modem delivered better signal and therefore service,2
248231,09-SEP-11,08-SEP-11,Emylie,,fr,174.95.242.67,smaheux@sympatico.ca,13187184,000000119747762,5,4,Expérience satisfaisante.,4
248232,09-SEP-11,08-SEP-11,Serge,,en,184.145.100.2,cambareri1@sympatico.ca,13177042,000000119732936,5,5,"Nothing. The problem was not with sympatico. It was another company.

When are we going to get fibre optic TV in Ottawa?",5
248233,09-SEP-11,07-SEP-11,Evan,,fr,65.93.129.214,m.mbourgeois@sympatico.ca,13168998,000000119713416,4,4,Rien,4
248234,09-SEP-11,20-AUG-11,Benitha,,en,70.31.75.13,marlenejackwatson@sympatico.ca,12963159,000000119311831,4,4,Nothing,4
248235,09-SEP-11,08-SEP-11,Anne-Marie,,en,206.172.185.238,david.burn@sympatico.ca,13178069,000000119738093,5,5,,4
248236,09-SEP-11,08-SEP-11,Badreddine,,fr,174.92.160.8,rachid.bouri@bell.net,13185782,000000119751615,5,5,Améliorer le logiciel antivirus Bell pour qu'il fait une alerte quand plusieurs antivirus sont installés sur l'ordi. Cela porte à confusion quand tous les feux verts sont alumés sur le control de Bell alors qu'on réalité il ne fonctionne même pas car un autre antivirus a été installé par inadvertance. À suivre...,5
248237,09-SEP-11,07-SEP-11,Akrem,,fr,65.93.130.211,alain-eric@sympatico.ca,13160844,000000119724456,4,4,rien,5
248238,09-SEP-11,08-SEP-11,Anis,,fr,174.94.99.138,daniellepion@sympatico.ca,13177956,000000119749274,5,5,le technicien semble un peu loin du mocro. Parfois difficile d'entendre correctement même si j'entends normalement. ,5
246879,08-SEP-11,07-SEP-11,Mukesh,,en,174.89.24.212,alex.mclellan1@sympatico.ca,13160904,000000119717526,3,3,explain in more detail other things that may have interderred with my image scanning device only giving me power point etc. programs to send image to instead of windows live taking over without me having a choice.hp scanner gives u 6 choices of where to send ur image and windows live.ca is not one of them but it is sent there anyway.,5
246880,08-SEP-11,07-SEP-11,Elyes,,fr,70.48.119.104,marmay@sympatico.ca,13169462,000000119723472,2,,évité d'être envoyer d'un département à un autre. ce qui aurait éviter environ 30 min. en attente pour parler aux différents conseillés.,2
246881,08-SEP-11,06-SEP-11,Etienne,,en,174.91.62.130,psoster@sympatico.ca,13156374,000000119674558,5,5,"The service was prompt and excellant.
Keep price of the internet low.
Thank You.",5
246882,08-SEP-11,07-SEP-11,Walid,,fr,69.156.121.175,mali3@sympatico.ca,13169139,000000119725903,5,5,,5
246883,08-SEP-11,07-SEP-11,V.v.,,en,76.70.65.138,emkp@sympatico.ca,13164582,000000119721902,4,5,"Nothing, but i can;t help to wonder why the packages i have now migrated to were not offered before this call. Why did it take me calling in about something completely different to make the changes happen. Which are in my best interests. Ie moving me from one 41.95 package to another less GB, same price, faster speed? Makes me wonder where you are focusing your customer service on. Waiting for the customer to approach you? The rep was outstanding by the way",3
246884,08-SEP-11,07-SEP-11,Eduardo,,en,70.29.39.117,robnsar@sympatico.ca,13172272,000000119727269,5,5,The length of time it took to reach the representative,3
246885,08-SEP-11,26-AUG-11,Hector,,en,64.229.168.205,eugene.sleczkowski@sympatico.ca,13035721,000000119452499,1,1,"To Customer Service:

 The error code I had received was 0X800CCC0F with regards to sending out e-mail messages from Microsoft Outlook.  There was no problem with incoming messages. Your service technician from San Salvador was quite incompetent.  If I have internet problems then I expect to speak with a service technician from Canada or the USA and not from another foreign country that does not speak English from birth. He did not fix the problem which he should have since I was told by my wife's nephew who is a network specialist that sympatico.ca had changed some minor codes in the network but failed to change/correct these changes on my computer.  This relative network specialist knew immediately what my problem was when I quoted him the error message so that he was able to instruct me - step by step - where and what changes to do in the configuration process.  Finally, I am able to send out e-mail messages.  Please do not hire such incompetent people whether they be in San Salvador or other offshore countries like India or Pakistan or other non English speaking people because its very frustrating.  You should waive at least one month's internet fee from my account for all the frustrations that you servce provider tech had caused me.

I expect to receive an e-mail reply message to the above comments which I have mentioned.

Eugene Sleczkowski  
        ",3
246886,07-SEP-11,06-SEP-11,Aqeel,,en,207.219.69.179,shiloh.ranch@sympatico.ca,13158026,000000119695708,3,3,"As I stated in my comments regarding the call with Priya, it would be advisable that both residential and commercial departments have a better understanding of what each have at their disposal.  I have two web sites through Bell, one residential, dial up, and the other part of our commercial bundle for Shiloh Ranch.  It should have been a simple matter for each of those to be handled within a few minutes, instead, I spent over an hour in once case, and a substantial amount of time in others being put on hold while the representative searched out a solution.  Granted, I should not have misplaced or forgotten my user name and password, but I would expect that correcting the issue should not have been so much of a process.
Again, I stress, your representatives were very patient, polite and as professional as their capabilities and training would allow, but a better understanding of the basics of each department might be advisable.
In the next question, you ask if we would recommend Bell.  I would suggest you look at the term of our use of the Bell services, which extends to over 16 years, and I think that should answer the question.  The only reason I have selected another high speed carrier for my actual internet connection, is that Bell does not have anything available for our area, and not likely to have in the foreseeable future.  We are serviced for that by a tower from Telus which just happens to have a line of sight to our location from about 30 miles away.  Closer towers do not have a line of sight.  The Bell dial up for Internet is occasionally used by my granddaughter, since the slower speed helps to keep her from downloading too much, and keeps it almost strictly for her school work.
",4
246887,07-SEP-11,06-SEP-11,Mehdi,,fr,50.100.105.58,mikecout@sympatico.ca,13154594,000000119678904,1,1,Un superviseur devait me rapeler la journee meme vers 17:00 car trop occupe pour me parler au moment de l'appel. Et bien  meme pas eu d'appel de la merde pour un probleme qui dure depuis 5 ans.,1
246888,07-SEP-11,02-SEP-11,Nicholas,,en,70.54.155.142,hawley3@sympatico.ca,13097387,000000119617883,5,4,nothing,5
246889,07-SEP-11,01-SEP-11,Shinoj,,en,205.211.113.112,louisepenrose@bell.net,13080721,000000119573065,3,3,"i will let you know in a while.
",5
246890,07-SEP-11,06-SEP-11,Tony,,en,65.93.165.179,wa.lewis@bell.net,13159622,000000119682892,5,5,The service provider was was perfect. The only suggestion that I have is to improve the telephone contact system so that first time users can find it easier to contact the exact service that they need.,5
246891,07-SEP-11,06-SEP-11,Walter,,en,74.14.116.131,dawsonandassociates@sympatico.ca,13147626,000000119680047,5,5,,5
246892,07-SEP-11,06-SEP-11,Cecile,,en,64.231.94.145,stein.hagen@sympatico.ca,13158430,000000119672425,4,4,,4
246893,07-SEP-11,06-SEP-11,Rodrigues,,en,70.29.28.114,jan24@sympatico.ca,13150772,000000119691601,5,5,,5
246894,07-SEP-11,06-SEP-11,Brenda,,en,64.229.192.11,esomers_5@sympatico.ca,13148720,000000119675827,4,3,,5
246895,07-SEP-11,06-SEP-11,Masood,,en,74.12.218.97,SPASOVSKY@sympatico.ca,13144162,000000119684142,5,4,,5
246896,07-SEP-11,06-SEP-11,Will,,en,64.231.80.73,gtlearle@sympatico.ca,13149842,000000119692539,5,5,This experience was great...too bad I've had terrible ones in the past.,3
246897,07-SEP-11,06-SEP-11,Claude,,fr,76.64.138.40,hcecyre@sympatico.ca,13150092,000000119690759,4,2,comme c'était une panne du réseau il est évident que le service internet n'a pu être rétabli au moment de ma demande. Cependant j'ai apprécié savoir le pourquoi de mon impossibilité à me connecter. Voilà pourquoi je dis pas vraiment.,4
246898,07-SEP-11,06-SEP-11,Mohamed,,fr,69.159.162.181,rene_gelinas@sympatico.ca,13156738,000000119678612,5,5,rien de plus . Votre représentant étant très courtois me dit toujours disponible si un problème survient .,5
246899,07-SEP-11,06-SEP-11,Ibrahim,,fr,70.29.161.224,jphewes@sympatico.ca,13151776,000000119692527,5,5,,5
247325,08-SEP-11,07-SEP-11,Addu,,en,65.94.44.241,bsaumais@sympatico.ca,13162218,000000119727746,3,4,"difficult understanding and hearing agents. 

not able to get an english que when pushing 2, got french agent and then they put me in an english que and had to wait again.

got disconnected and had to call back again and go through the process of waiting for french agent then transfered to english que",2
247326,08-SEP-11,06-SEP-11,Stephan,,en,65.92.144.164,vanslyck@sympatico.ca,13159394,000000119686166,5,5,better music while waiting,5
247327,08-SEP-11,07-SEP-11,Jason,,en,70.29.61.31,fashioncareer@sympatico.ca,13164774,000000119717280,5,5,,5
247328,08-SEP-11,07-SEP-11,Vinay,,en,76.69.104.196,lberthiaume9@sympatico.ca,13168256,000000119714606,5,5,,5
247329,08-SEP-11,07-SEP-11,Wided,,fr,76.71.168.16,blackypat@sympatico.ca,13161938,000000119708635,5,4,,4
247330,08-SEP-11,07-SEP-11,Ibrahim,,fr,65.92.81.111,sylvain.fortier@bell.net,13173594,000000119726472,5,5,"Réduire le délais d'attente avant qu'une personne me réponde 

Mais une que la personne m'a répondu, tout a été parfait

Merci",5
247331,08-SEP-11,04-SEP-11,Kevin,,en,136.2.1.102,mel.marj@sympatico.ca,13130191,000000119645549,3,2,"I think Kevin was doing a good job.
I'm paying $55.00 a month for high speed internet service that is not high speed. It is so slow at times I can't even veiw the bell web site to look for a better product.
I have done the speed check-up a few time and get different results each time....some times it take 15 minute to do the speed test and it say I have 2.5 Mbps of speed.
",2
247332,08-SEP-11,07-SEP-11,Paul,,en,70.31.49.67,ghc@sympatico.ca,13165442,000000119718521,5,5,,5
247333,08-SEP-11,07-SEP-11,Mohammed,,en,70.31.49.67,ghc@sympatico.ca,13165444,000000119725115,5,5,,5
247334,08-SEP-11,07-SEP-11,Benazir,,en,74.15.165.160,garywhite@bell.net,13165246,000000119720117,1,1,"Tell the truth
Have more knowledgeable individuals on hand
Understand your own product
Get back to clients in a timely fashion",1
247335,08-SEP-11,07-SEP-11,Martin,,en,184.144.47.151,lori.servage@sympatico.ca,13168714,000000119719862,5,5,Nothing,4
247336,08-SEP-11,07-SEP-11,Julio,,en,174.92.68.199,jasonouellette@sympatico.ca,13166652,000000119723838,3,3,,3
247337,08-SEP-11,07-SEP-11,Robert,,en,70.27.142.22,jolesen1@bell.net,13167362,000000119709825,5,,Don't make errors that cause me to call your customer service.  This was the second call in 2 months I made to resolve this issue.,3
247338,08-SEP-11,07-SEP-11,Saber,,fr,67.71.78.201,guyjobine@sympatico.ca,13165804,000000119703715,3,4,"Je n'aime pas les boîtes vocales.
Attente et service trop longue.
J'aime les transformations sur Windows Live.
Dispendeux envers concurant.",2
247339,08-SEP-11,07-SEP-11,Ramy,,fr,70.55.55.105,h.sauve@sympatico.ca,13165842,000000119727028,4,5,,4
247340,08-SEP-11,07-SEP-11,Mark Jason,,en,174.95.147.240,scrimwp@sympatico.ca,13172889,000000119706567,4,4,"My experience with Mark was very good and at this time I cannot think of an improvement, other than shortening the wait time!",5
247341,08-SEP-11,06-SEP-11,Fida,,fr,70.52.107.33,danycouture@sympatico.ca,13147492,000000119675056,5,5,,5
247342,08-SEP-11,07-SEP-11,Stephen,,en,208.76.75.5,michaelferguson@sympatico.ca,13169898,000000119719523,1,1,When I was disconnected when being transferred someone from Bell should have called me back instead of me having to call again and go through the entire process all over again.,1
247343,08-SEP-11,07-SEP-11,Twinx,,en,208.76.75.5,michaelferguson@sympatico.ca,13169900,000000119721205,2,2,My issue with internet commection was not resolved and I am still withut internet for another 2 days.,1
247344,08-SEP-11,07-SEP-11,Imran,,en,208.76.75.5,michaelferguson@sympatico.ca,13169902,000000119720715,2,2,,2
247345,08-SEP-11,07-SEP-11,Gregorio,,en,184.147.208.179,dan.leclear@sympatico.ca,13163370,000000119708482,5,5,,5
247346,08-SEP-11,07-SEP-11,Jose,,en,174.95.202.3,wareliswan@bell.net,13174568,000000119711208,5,5,,5
247347,08-SEP-11,06-SEP-11,Aidin,,en,69.159.26.17,e.t.ranger@sympatico.ca,13148408,000000119694024,5,5,"The only thing that could have been done better was that my call was answered sooner, I was on hold for about 45 minutes before Aden took my call.  Aden did a wonderful job, provided excellent customer service and saved me rom cancelling my service.",5
247348,08-SEP-11,06-SEP-11,Walter,,en,74.12.172.248,lanes.end@sympatico.ca,13152618,000000119686138,5,4,nothing - my issue was addressed.,5
247349,08-SEP-11,07-SEP-11,Ali,,fr,66.130.105.200,gilbert.bergeron2@sympatico.ca,13165486,000000119705580,5,,"Depuis le 23 juin 2011 que j'essais de fermer mon compte et ces très difficile.voici tous les numéros de confirmations 4610507,119051226,1193616761,119705580,
et les numéros des sommaires des transactions,11887935,12161415,12195439,12534371,et ce n'est pas encore terminé.
SVP.AIDÉ MOI.
Gilbert Bergeron
",
247350,08-SEP-11,07-SEP-11,Antony,,en,76.69.42.52,g.s.pitts@sympatico.ca,13165130,000000119722053,2,2,The work was done very well but after I was using my computer and it was giving me a security error and running hot.I contacted bell again and they said its the computer and I think its the bell security systhem.I will take it to the company I bought it at and have them look at it,4
247351,08-SEP-11,07-SEP-11,Cecile,,en,70.54.44.70,marpeloso@bell.net,13169468,000000119706308,4,4,,4
247352,08-SEP-11,07-SEP-11,Valerie,,fr,174.92.89.238,regiel@bell.net,13171906,000000119728154,5,4,rien de plus,4
247353,08-SEP-11,01-SEP-11,Raul,,en,70.53.73.192,tlseguin@sympatico.ca,13107997,000000119599460,2,4,call back almost two days without internet. Wheres my discount?,2
247354,08-SEP-11,07-SEP-11,Joy,,en,65.92.198.209,h.philebrown@sympatico.ca,13165840,000000119704876,5,5,"include more options on your web site for how a customer can increase usage, faster speeds and the like",5
247355,08-SEP-11,07-SEP-11,Rym,,fr,184.145.159.232,tremblay_n@sympatico.ca,13174150,000000119701332,3,,"Mieux expliquer le problème, donner des réponses plus claires, plus explicites. 
Changer la musique d'attente de temps à autre.",3
247356,08-SEP-11,07-SEP-11,Kristen,,en,70.24.161.114,r.schuberth@sympatico.ca,13171712,000000119707226,3,1,,3
247357,08-SEP-11,07-SEP-11,Mohamed Amine,,fr,76.68.167.232,chucklili@sympatico.ca,13162896,000000119708111,1,1,,2
247358,08-SEP-11,07-SEP-11,Sunhith,,en,70.51.55.150,lbm10@bell.net,13168258,000000119723683,4,5,,4
247359,08-SEP-11,07-SEP-11,Emna,,fr,70.30.255.140,bburger@sympatico.ca,13161694,000000119703056,5,5,réponse plus rapide à mon appel,4
247360,08-SEP-11,07-SEP-11,Yves,,en,74.15.1.143,myrnaw@sympatico.ca,13170460,000000119708246,5,5,"Not have to change my password every 72 days, instead keep the same password all the time.",3
247361,08-SEP-11,07-SEP-11,Pradeep,,en,70.49.227.192,jamie_north@bell.net,13166576,000000119718131,4,4,,3
247766,09-SEP-11,07-SEP-11,Antoine,,en,174.94.1.199,marion.cronsberry095@sympatico.ca,13169402,000000119727647,2,1,,4
247767,09-SEP-11,07-SEP-11,Carolina,,en,174.94.1.199,marion.cronsberry095@sympatico.ca,13169404,000000119710002,4,2,,4
247768,09-SEP-11,08-SEP-11,Tony,,en,70.50.29.30,fdevroom@sympatico.ca,13179174,000000119749868,3,1,The same issue developed again the next day. Issue not resolved. I will need to call in again.,3
247769,09-SEP-11,08-SEP-11,Amy-Lynn,,en,76.68.99.151,cwarner_8@sympatico.ca,13177792,000000119742933,4,4,"Each of the last 4 times I have called to fix my bill / move my services I'm on the phone with one or more people for 1/2 hour to an hour.  Each of the representatives does a good job for me but there seems to be so many different departments that don't talk to each other I get ""I don't have that down on the comments here sir"" or ""we're sorry for your billing mistake but..."".  The last person I spoke with on September 8th actually took the time to ensure all my comments were transferred to the One Bill so all departments could see it - finally!  Why did I have to call 4 times for that to happen???

At this time if my next bill comes in and it is not correct I will be calling the cancellation department and will cancel my services with Bell for good!  I don't have time to waste every month to deal with something that should be dealt with in the first place.

I like your product but the customer service process (not the operators) is annoying, frustrating, and totally NOT in sync!",1
247770,07-SEP-11,06-SEP-11,Mehdi,,fr,76.69.96.176,maximilio@sympatico.ca,13154128,000000119682835,5,5,Rien de plus. Tout a été parfait et mon problème a été résolu!,5
247771,07-SEP-11,05-SEP-11,Radhika,,en,76.69.32.34,nzughaiyer@sympatico.ca,13140772,000000119659533,5,4,,5
247772,07-SEP-11,05-SEP-11,Arbi,,fr,184.144.172.4,yvonia@sympatico.ca,13143742,000000119670877,5,4,rien,4
247773,07-SEP-11,06-SEP-11,Kevin,,en,64.231.42.70,alknapp@sympatico.ca,13144688,000000119676281,5,5,nothing,4
247774,07-SEP-11,05-SEP-11,Moses,,en,69.159.178.137,ak_pjwood@sympatico.ca,13133374,000000119659453,5,5,,4
247775,07-SEP-11,04-SEP-11,Jhon,,en,184.146.71.231,pmckl@sympatico.ca,13131105,000000119653677,4,4,Have after hours customer service open,4
247776,07-SEP-11,06-SEP-11,Juan Carlos,,en,76.64.93.202,rb.mouse@sympatico.ca,13156600,000000119689080,1,1,"I started off the inquiry with letting Juan know that I had an email stuck inthe ""send/out"" box as it was too large a file and had been stuck there for a week due to me leaving for vacation ...all I wanted him to do was ghost in with my permission into my computer and delete the email that was trying to send as I had already made other arrangements...I don't know what the heck he did but after hanging up with him I lost not only the ability to use my phone but still could not get the damn email out of the ""send"" box...so I called again and spoke with Celina who accomplished what I had asked in the first place ...bad job Juan...good job Celina!",2
247777,07-SEP-11,06-SEP-11,Veerapuram,,en,76.70.81.201,gwthorpe@bell.net,13149914,000000119696487,5,5,,5
247778,07-SEP-11,06-SEP-11,Sam,,en,207.61.115.54,suejov@sympatico.ca,13158584,000000119696964,2,3,LISTEN and have the ability to look up past resolutions to similar problems rather than trying some useless out of the box process that has never wotked on this account.  ,1
247779,07-SEP-11,05-SEP-11,Roberto,,en,174.91.7.151,gee.swe@sympatico.ca,13136636,000000119669623,5,5,,4
247780,07-SEP-11,06-SEP-11,Alun,,en,204.237.95.41,ab13tapper@sympatico.ca,13144310,000000119696480,3,4,Faster,3
247781,07-SEP-11,05-SEP-11,Edgar,,en,174.95.141.64,trudeau@bell.net,13143220,000000119663329,4,4,to find out the reason why a storm ruined my first modem,5
247782,07-SEP-11,06-SEP-11,Wissem,,fr,70.51.198.12,eddy.jones@sympatico.ca,13148460,000000119699584,4,4,"Pour le problème que j'avais, le préposé a  réussi à le solutionner. Merci.",5
247783,07-SEP-11,06-SEP-11,Rolando,,en,70.30.132.142,angelo.giovannelli002@sympatico.ca,13144934,000000119691460,5,5,,4
247784,08-SEP-11,05-SEP-11,Nizar,,fr,70.24.232.24,clairecharneau@sympatico.ca,13134984,000000119668700,1,1,"Trouver la solution à mon problème. j'ai vécu la même situation l'an passé; incapable d'avoir une connection internet sur mon PC. Il avait fallu que je téléphone et parle avec quatre préposés avnt que mon problème ne se règle. Les trois autres m'avaient tout simplement dit que c'était mon PC le problème... Tous t comme d'ailleurs les deux appel que j'ai fait le 5 septembre dernier!!!! Je n'ai toujours pas résolu le problème d'ailleurs. Il faudrait que je rappelle sans même avoir la certitude que mon problème sera réglé.",1
247785,08-SEP-11,07-SEP-11,Samuel,,fr,76.69.222.114,nicole409@sympatico.ca,13170752,000000119722172,4,5,Réduire l'attente avant de rejoindre une personne.,5
247786,08-SEP-11,06-SEP-11,Afroze,,en,174.93.9.142,cplacey@sympatico.ca,13147130,000000119690332,4,5,Less wait to get a live person,5
247787,08-SEP-11,07-SEP-11,Edwin,,en,70.24.25.252,kurthope@sympatico.ca,13168096,000000119723694,5,5,,5
247788,08-SEP-11,07-SEP-11,Naidu,,en,184.147.36.84,b.cuthbert@sympatico.ca,13161530,000000119711748,1,1,speak english(understandable,1
247789,08-SEP-11,07-SEP-11,Anis,,fr,65.93.52.195,jgignac1@sympatico.ca,13166978,000000119722464,1,1,règler mon problème d'envoi de courriel sur microsoft Entourage créé par le changement que vous avez fait de <smtp1.sympatico.ca> à <smtphm.sympatico.ca>,1
247790,08-SEP-11,07-SEP-11,Teri,,en,70.50.131.76,val.tom@sympatico.ca,13174308,000000119716535,5,4,,5
247791,08-SEP-11,07-SEP-11,Jordan,,en,174.89.168.174,user9000@sympatico.ca,13174264,000000119713732,5,5,"My experience with Jordan was excellent.
However, my bad experience was with Bell management.  I had to call each of the past three months because they kept making the same mistake over and over again.  ",4
247792,08-SEP-11,07-SEP-11,Nizar,,fr,65.94.162.253,bernard.ricard@sympatico.ca,13161792,000000119711638,5,5,Pausé un peut plus de question sur mon problème,5
247793,08-SEP-11,07-SEP-11,Etienne,,fr,70.49.60.218,cfortin00@sympatico.ca,13162662,000000119709020,5,4,Étienne a très bien résolu mon problème avec compétence.,3
247794,08-SEP-11,07-SEP-11,Aymen,,fr,67.68.116.237,lcastong@sympatico.ca,13168264,000000119703680,5,5,Rien,5
247795,08-SEP-11,06-SEP-11,Hugo,,en,184.145.48.216,barbb@bell.net,13145412,000000119692355,3,2,"I suspect someone is ""hijacking"" my internet service, as my usage has increased dramatically and I found from the usage report that I had internet use on Sunday, Sept 4th WHEN I WAS OUT OF TOWN AND COULD NOT ACCESS MY BELL INTERNET. Technical services could tell me that I other user has used or is using my internet, but not how we could block them or track them down. This is completely unacceptable, as I cannot afford to pay for someone else's internet usage. Bell MUST have some way to blocking hackers from Bell user's accounts.",2
247796,08-SEP-11,07-SEP-11,Roy,,en,74.12.232.98,stephen.wagnell@sympatico.ca,13173414,000000119727276,5,4,"service rep was terrific, back on line next day.
This problem seems to happen every 6 months.
The internet service is so slow I'd like to investigate other options. ",3
248239,09-SEP-11,08-SEP-11,Greg,,en,64.231.206.196,dfellis@bell.net,13178334,000000119742614,3,3,Do it right ONCE and then I wouldn't have to call every time I get an invoice.  Look at my call history and you will see that I have to call every billing time because of one problem or another.  I pay for too may channels that I can't use IE: French or foreignm why can't I purchase only the channels I want to watch???? ,3
248240,09-SEP-11,07-SEP-11,Radhia,,fr,76.66.39.206,mimi.jos@sympatico.ca,13170046,000000119715068,5,4,,4
248241,09-SEP-11,08-SEP-11,Amy,,en,70.50.47.40,aumr@sympatico.ca,13176216,000000119733076,5,3,"Amy was extremely cooperative and understanding, however Bell's policies dealing with customers with old unlimited plans such as mine are unacceptable. Increasing monthly rates by $6  and removing bundle incentives pressuring loyal customers to change plans is disturbing. I am a loyal and retired Bell employee. I have received many complaints and have defended the Company over and over again. WHY? That being said I have no complaints with regards to service rep Amy, very pleasant and understanding.",4
248242,09-SEP-11,08-SEP-11,Katrina,,en,70.27.143.101,slamadeleine@sympatico.ca,13187156,000000119740868,5,5,faster transfers,4
248243,09-SEP-11,08-SEP-11,Vladimir,,en,69.156.91.70,btrainor@bell.net,13176938,000000119752872,1,3,Show up for the appointment I booked on Sept 3 between 8 a.m. and 5p.m. I stayed home from work and called at 3 p.m. to find out Bell wasn't coming. They didn't call me at all,2
248244,09-SEP-11,08-SEP-11,David,,en,174.91.110.245,wlindsay@sympatico.ca,13188592,000000119749540,4,4,Nothing,4
248245,09-SEP-11,08-SEP-11,Thitola,,fr,174.88.85.129,denis.mailhot@sympatico.ca,13178236,000000119753761,3,4,Réduire l'attente de votre service pour trouver la configuration que j'avais sur mon ordinateur pour la boîte de  sur messagerie: Window Mail Live Édition Windows 7 Édition Familiage Premium. ,4
248246,09-SEP-11,01-SEP-11,Alexandra,,en,70.29.90.197,j.metheringham@sympatico.ca,13098023,000000119597584,4,3,,5
248247,09-SEP-11,07-SEP-11,Juliio,,en,74.14.153.154,larry.hagan@sympatico.ca,13168208,000000119726924,5,5,,4
248248,09-SEP-11,05-SEP-11,Alaaeddine,,fr,76.65.76.66,bungee@bell.net,13134562,000000119661738,4,4,,4
248249,09-SEP-11,08-SEP-11,Elsy,,en,174.89.136.214,ldiveto@sympatico.ca,13182529,000000119754737,5,4,Elys could not have been more helpful or accommodating. I learned today that there was a system wide problem with email - not just my own - which further explained some of the problem I was having. ,5
248250,09-SEP-11,02-SEP-11,Chaganti,,en,70.54.5.225,intrepidxl1@sympatico.ca,13112265,000000119624651,4,4,,5
248251,09-SEP-11,08-SEP-11,Jason,,en,67.68.33.158,wmurawsky@sympatico.ca,13188598,000000119751670,5,5,,5
248252,09-SEP-11,07-SEP-11,Grace,,en,70.26.190.145,rigonl@sympatico.ca,13172114,000000119723643,4,4,It took a long time to fix the issue. Grace did fix the problem & was very professional but she did put me on hold several times.,3
248253,09-SEP-11,04-SEP-11,Hayett,,fr,174.94.88.202,abdelha_b@bell.net,13125745,000000119644725,5,5,tout a fait satisfait,5
248254,09-SEP-11,05-SEP-11,Robert,,en,74.15.248.119,tmas60@bell.net,13143104,000000119656324,4,3,"Response time from reporting the problem till resolution was 3 full days.   Too long to be without service.  Other than that, service was excellent.   Staff was polite, responsive and seemed genuinely interested i dealing with the problem within the constraints of the system.   More technicians ""on the ground"" are required.",3
248255,09-SEP-11,08-SEP-11,Anis,,fr,76.71.221.218,lavoiefac7@sympatico.ca,13182498,000000119737802,5,5,,5
248256,08-SEP-11,07-SEP-11,Steph,,en,174.91.51.133,mjlarge@sympatico.ca,13170120,000000119711496,5,5,,5
248257,08-SEP-11,07-SEP-11,John,,en,70.53.29.58,mrscee@bell.net,13170360,000000119719783,4,2,"nothing as the problem was due to needing to 
upgrade my computer",5
248258,08-SEP-11,06-SEP-11,Jacqueline,,en,174.91.95.97,aquav@sympatico.ca,13145098,000000119688809,1,1,The Customer Service was not friendly at all in fact seemed annoyed and was happy that I had to go and said I will call back at a later time because I had been transferred so many times and on hold for a long time.  ,2
248259,08-SEP-11,07-SEP-11,Amanda,,en,70.49.33.146,glenn87@sympatico.ca,13165550,000000119711531,4,5,length of time waiting,4
248260,08-SEP-11,07-SEP-11,Walid,,fr,67.68.220.133,skkp@sympatico.ca,13173182,000000119701961,2,1,Il n'a pas pu trouver le problème à pourquoi une des mes adresses courriel ne fonctionnait pas. Finalement je lai tout simplement suprimer... car c'était trop long et il n'était pas capable. ,3
248261,08-SEP-11,04-SEP-11,Ajay,,en,74.15.44.169,faith2@sympatico.ca,13127755,000000119648433,4,5,,4
248262,08-SEP-11,07-SEP-11,Camille,,en,70.54.33.183,grey.wolves@sympatico.ca,13165702,000000119712400,5,5,cut down your back ground noise of  other people talking,5
248263,08-SEP-11,06-SEP-11,Sylvie,,en,76.68.140.183,mayermalibu@sympatico.ca,13154138,000000119686160,1,1,given me the right phone number to call and or resolved my problem,1
248264,08-SEP-11,07-SEP-11,Manoranjith,,en,69.159.24.164,jeff.wiseman@sympatico.ca,13166848,000000119724140,5,5,,4
248265,08-SEP-11,07-SEP-11,Mohamoud,,en,70.27.35.13,mffn@sympatico.ca,13169834,000000119717751,4,4,,4
248266,08-SEP-11,30-AUG-11,Juan,,en,174.92.65.247,alstoncathy@sympatico.ca,13056881,000000119543688,4,4,,5
248267,08-SEP-11,07-SEP-11,Yves,,en,74.198.9.215,allison.joyce@sympatico.ca,13160996,000000119703414,4,5,,5
248268,08-SEP-11,05-SEP-11,Alonia,,en,69.157.73.133,thinks@sympatico.ca,13143050,000000119670319,1,1,fixed the problem instead of making it worse,2
248269,08-SEP-11,26-AUG-11,Jovel,,en,76.70.109.244,eddy_933@sympatico.ca,13035543,000000119452276,1,1,Do what needs to be done to fix the situation instead of sending someone here (usually a different person every time) to check the same thing over and over...that's obviously not the problem or it would have worked! There is no problem with any wiring or setup inside the home...it's the box at the end of the street...when it gets damp we lose our internet connection! Paying too much for internet to be screwed around so much!,1
248270,08-SEP-11,28-AUG-11,Salvador,,en,174.119.71.177,shafique.parpia@sympatico.ca,13046273,000000119488476,3,3,,5
248271,08-SEP-11,02-SEP-11,Mahesh,,en,70.27.192.17,mcbassoc@sympatico.ca,13102193,000000119607422,3,4,Improve the listening skills of technical staff. ,4
248272,08-SEP-11,28-AUG-11,Umesh,,en,174.119.71.177,shafique.parpia@sympatico.ca,13046277,000000119487803,2,1,"The Customer Service Personnel did ot understand what my problem was. Hece, my multiple calls to Bell.",5
246900,07-SEP-11,02-SEP-11,Samuel,,fr,76.71.184.35,georges.reid@sympatico.ca,13111795,000000119623914,5,5,,5
246901,07-SEP-11,06-SEP-11,Mahesh,,en,184.148.66.4,cowan73@sympatico.ca,13147114,000000119697911,4,4,,4
246902,07-SEP-11,06-SEP-11,Jeff,,en,174.94.16.24,r.behme@sympatico.ca,13156428,000000119683798,2,1,"Not Jeff's fault.  He couldn't transfer me to another person that could resolve my problem...lines busy I suppose since it took me a long time to connect with the 1st person, who then transferred me to Jeff, again after a long wait.  I was on the phone a half hour and gave up.",1
246903,07-SEP-11,06-SEP-11,Jamel,,fr,76.65.176.16,dmclcawz70@sympatico.ca,13148069,000000119697934,5,4,,5
246904,07-SEP-11,04-SEP-11,David,,en,70.50.34.153,sj.buck@sympatico.ca,13131983,000000119644889,4,4,,4
246905,07-SEP-11,06-SEP-11,Amir,,fr,64.229.132.185,suzannepellerin@sympatico.ca,13158644,000000119699982,3,4,"Si j'avais un modem plus performant, je n'aurais ces problèmes de déconnexion qui se passe à tous les 2 mois environ.
Je ne suis pas d'accord d'avoir à payer pour avoir ce modem.Je considère qu'avec le montant de mes paiements à tous les mois je devrais bénéficier de ce service. La performance de Bell côté télévision et internet n'est malheureusement pas fiable...J'écoutais le U.S Open(tennis) la semaine passée et au dernier point de la compétition il s'est mis à pleuvoir et j'ai perdu le satellite et par conséquent la télévision en perdant l'image et ça arrive fréquemment...Je ne suis pas satisfaite de cette réalité de Bell..
Je perds ma connexion Internet de temps en temps et ça prend des heures (environ 2) à chaque fois pour arriver à me reconnecter avec un tecnicien. Les tecniciens sont en général généreux et sympatiques. ",1
246906,07-SEP-11,06-SEP-11,Jeanette,,fr,69.159.119.200,car59@bell.net,13146298,000000119684067,5,5,rien de particulier,5
246907,07-SEP-11,06-SEP-11,Marvin,,en,184.145.77.73,neale68@sympatico.ca,13155306,000000119672036,5,5,,4
246908,07-SEP-11,06-SEP-11,Sudhakar,,en,64.231.232.91,brianpy@sympatico.ca,13146026,000000119683623,5,5,The long weekend interfered with my receving the modem...so I was without interent for 4 days.....but that couldn't be helped !,5
246909,07-SEP-11,06-SEP-11,Maurice,,fr,67.68.112.88,s.angers@sympatico.ca,13157398,000000119680294,3,4,,4
246910,07-SEP-11,06-SEP-11,Sonia,,fr,76.66.193.23,genest.michel@bell.net,13149370,000000119689978,4,5,"M'éviter de refaire un deuxième appel

après le premier à la facturation",5
246911,07-SEP-11,06-SEP-11,Gilberto Jose,,en,64.228.144.251,anndonc@bell.net,13144974,000000119697424,5,5,I have a hearing problem and sometimes he spoke quite fast but he was very kind  and repeated himself until I picked it up. I did give him my wrong 2nd e-mail and I am sorry for that - if it is needed I can send it. ,5
246912,07-SEP-11,23-JUL-11,Hector,,en,70.31.28.96,michael.barkley@sympatico.ca,12687111,000000118691067,1,1,understand the problem so you could fix it.,1
246913,07-SEP-11,06-SEP-11,Mauricio,,en,69.158.184.11,dublanc@sympatico.ca,13148322,000000119698488,5,5,You  did  everything I expected  and  much  more....Thank  you  so  much.,5
246914,09-SEP-11,08-SEP-11,Suresh kumar,,en,70.53.131.95,jason.arms@sympatico.ca,13180862,000000119731714,5,5,,5
246915,09-SEP-11,08-SEP-11,Hechmi,,fr,67.68.65.126,lucieboudreau@bell.net,13183026,000000119741686,3,4,"Je ne suis pas certaine si c'était bien Hechmi à qui j'ai parlé au téléphone, mais parfois il m'arrive de ne pas très bien comprendre ou bien ""entendre"" ce qu'on me dit, malgré que je ne suis pas ""raciste"" l'accent de personnes étrangères ne m'aide souvent pas à bien saisir ce qu'on me dit, alors je dois faire répéter mais dans l'ensemble, le service est plutôt bien.  J'ai parlé à plusieurs personnes hier et pas seulement aux techniciens de Bell. Mais pour ce qui était de l'installateur ça été très bien, vite et efficace. C'est encore un peu tôt pour apprécier pleinement...",4
246916,09-SEP-11,08-SEP-11,Yousri,,fr,67.68.226.148,mo.arbour@sympatico.ca,13184332,000000119742189,5,5,Rien car le service fut courtois et poli.,5
246917,09-SEP-11,08-SEP-11,Ghorden,,en,70.54.133.90,marnie.gold088@sympatico.ca,13183584,000000119753700,5,5,not made me wait so long for a customer service rep,4
246918,09-SEP-11,08-SEP-11,Mike,,fr,70.49.113.239,danielp.blais@sympatico.ca,13177962,000000119733262,4,4,"1-attenuate en ligne;
2-tres Mai size quality de son.",4
246919,09-SEP-11,08-SEP-11,Rajesh,,en,74.14.64.84,joantle@sympatico.ca,13181360,000000119742810,2,1,The problem was not resolved but it was not the fault of the Tech. He did his best but we had communication issues. Customers with limited experience with computers coupled with speech differences do not meld and problems stay unresolved. ,3
246920,09-SEP-11,08-SEP-11,Kelly,,en,74.14.101.9,mike.s.scott@sympatico.ca,13184154,000000119739195,5,3,"Having issues with Internet service, could not be resolved with just the one call. Next step is to replace modem.",4
246921,09-SEP-11,08-SEP-11,Stephane,,fr,70.55.133.107,samielav@sympatico.ca,13186678,000000119753553,5,5,,5
246922,09-SEP-11,07-SEP-11,Benitha,,en,70.27.234.227,brandons@sympatico.ca,13162112,000000119725990,4,5,,5
246923,09-SEP-11,07-SEP-11,May,,en,69.49.42.251,niagarapallet@sympatico.ca,13170714,000000119722844,1,1,,1
246924,09-SEP-11,08-SEP-11,Matthew,,fr,76.67.48.251,sylvain-lef.maintenance@sympatico.ca,13187614,000000119753691,4,1,,2
247362,08-SEP-11,07-SEP-11,Jeanette,,en,76.69.34.218,smithwhite@sympatico.ca,13173226,000000119710353,3,2,"Credit the internet usage, if I had realised I was being charged I would have enrolled in the $5 plan for the extra 40 GB. I understand it is my responsibility to review my bill however I did not, I did not think I would need to. Also I have been moved to a cheaper plan, I do not understand why this was not brought to my attention sooner.",3
247363,08-SEP-11,07-SEP-11,Melvin,,en,70.49.250.32,jr__reid@sympatico.ca,13167466,000000119716279,5,5,,5
247364,08-SEP-11,06-SEP-11,Mohamed,,en,64.231.221.28,guinn@sympatico.ca,13149864,000000119688377,3,2,"We had difficulty getting a tech to our home in a timely manner. We waited an entire day Thursday Sept 8th and the scheduled tech did not show.  They said there was no one at home but that is not the case as I spent the entire day waiting and there was no phone call nor did I hear the doorbell.
The tech today Friday Sept 9th was wonderful and solved our present problem.",4
247365,08-SEP-11,25-AUG-11,Elyse,,fr,67.70.29.74,maulimen@sympatico.ca,13018915,000000119419440,5,4,,5
247366,08-SEP-11,07-SEP-11,Mohammed,,en,76.64.150.230,gordon.l@sympatico.ca,13165636,000000119724891,5,5,a shorter time spent on hold when I first called Bell,5
247367,08-SEP-11,06-SEP-11,Manel,,fr,69.70.113.186,daniel.clusiault@sympatico.ca,13147411,000000119674103,5,5,eliminer le plus possible la longue route de selection du but de l'appel qui souvent ne correspont pas a la question que l'on a ,5
247368,08-SEP-11,07-SEP-11,Sarra,,fr,76.67.161.100,j__millette5@sympatico.ca,13166456,000000119714226,4,4,,5
247369,08-SEP-11,07-SEP-11,Noureddine,,fr,67.68.150.41,leon.gaudreault@sympatico.ca,13168346,000000119713681,3,4,Je pense que le max.a été fait.,4
247370,08-SEP-11,07-SEP-11,Samia,,fr,184.146.238.245,chmarquis@sympatico.ca,13162792,000000119703504,2,4,c'est beaucoup trop long pour régler le simple probleme que j'avais.  Beaucoup de longues attentes entre les réponses.  La personne qui m'a répondu était très affable et polie mais je ne sais pour quelle raison j'attendais sur la ligne pour qu'elle revienne plusieurs fois et pour de longues minutes. Cherchez pourquoi toutes ces attentes en ligne et vous améliorerez la satisfaction de votre clientèle.,2
247371,08-SEP-11,06-SEP-11,Mehdi,,fr,69.156.75.55,nnicole012@sympatico.ca,13155480,000000119686452,5,5,Le coseiller a bien repondu a mes questions et a eu une grande patience .excellent service  Merci,4
247372,08-SEP-11,05-SEP-11,Yara,,en,174.92.142.253,martin_tang@sympatico.ca,13139694,000000119668270,3,2,"long waiting time for next rep to answer the phone.  also, I pay monthly fee to rent the modem.  However, the rep asked to pay $19.99 for shipping the new modem.  unable to locate the problem of my internet.  I called bell twice within 2 weeks to identify the problem, unstable line signal and modem.  finally, send the techician to my house and fix the problem.  it has not been done yet as of today.",2
247373,08-SEP-11,20-JUL-11,Monette,,en,70.51.208.204,dw_89@sympatico.ca,12648467,000000118620560,5,5,"Well, everything went very well on the telephone, but when we got the next invoice there were 2 errors resulting in a $140 overcharge. I phoned back on August 31st and believe that the problems are resolved.",5
247374,08-SEP-11,26-AUG-11,Balaji,,en,174.93.109.89,nh.nel@sympatico.ca,13029779,000000119459071,3,4,,4
247375,08-SEP-11,03-SEP-11,Lor,,en,74.14.223.227,charitylove@bell.net,13118231,000000119635972,3,4,,4
247376,08-SEP-11,07-SEP-11,Ralph,,fr,174.89.166.168,lise.michel@sympatico.ca,13168570,000000119707930,4,5,,3
247377,09-SEP-11,09-SEP-11,Kanni,,en,70.52.217.98,walleliz@sympatico.ca,13188422,000000119755228,2,3,"Not reconfigurted my Internet Explororer and other computer congifurations.  THIS ALL HAPPENED BECAUSE YOUR BELL TYECHS WERE HEr again this am to try ansd fix things.
eVERYTIME A bELL TECH COMES TO CHECK THE LINES FOR TROUBLE.... OTHER PROBLEMS ARISE.!!e",2
247378,09-SEP-11,08-SEP-11,Lor,,en,65.92.133.103,pcinfoxl@sympatico.ca,13185344,000000119749676,5,5,,5
247379,09-SEP-11,08-SEP-11,Jean-Raynaud,,en,64.229.174.130,lisal1969@bell.net,13182760,000000119736376,1,1,tech took over an hour to figure out that he couldn't fix problem because it was my computer not the modem.wasted my time and my cell phone time.,2
247380,09-SEP-11,08-SEP-11,Hadhemi,,fr,70.53.168.46,cproulx999@bell.net,13177728,000000119730259,1,1,"ma appel n'a pas été compris mon besoin était urgent je n'ai pu travailler de la journée je suis en télé travail j'ai besoin de mon internet minimun de 8 à 17 hres mon bureau chef est à Trois-Rivières et moi à Sherbrooke et je dois constammnent être en contact avec eux la personne en TUNÉSIE n,a rien compris de mon besoin urgent de là j'ai dû rappeller suite à mon deuxième appel ",2
247381,09-SEP-11,08-SEP-11,Benazir,,en,65.95.108.121,terry.libby@sympatico.ca,13187808,000000119748025,5,3,,4
247382,09-SEP-11,08-SEP-11,Frank,,en,174.91.122.229,david.broughton@sympatico.ca,13178066,000000119748476,2,2,"I recently went over my usage limit with my Bell internet service. 

In part this was due to misleading notification emails which I thought were giving me my current usage but in reality wwere giving me data that was two days old.

Under the circumstances I thought  it would have been fair to allow me to purchase the $5 ""insurance"" to increase my download limit and date it to cover off any of the current overage. 

The person I delt with wouldn't have any of that and seemed to delight in emphasizing how much it is going to cost me.

I have been a Bell internet user for over 11 years and have never gone over my limit. My average usage has been well under the 25 GB (about 15 GB/month). 

I have under-utilized your service to the tune of about 13,200 GB over the past 11 years and when I go over once you gouge me with exhorbitant costs that do not reflect your incremental cost of dealing with my extra downloading.

This is not the way to treat a loyal customer.",2
247383,09-SEP-11,08-SEP-11,Sandra,,en,76.71.33.98,wilsondh@sympatico.ca,13188552,000000119742999,5,5,Upgrade your systems to handle OS X Lion software.,4
247384,09-SEP-11,08-SEP-11,Amanda,,en,76.64.10.62,tom.carmichael2@sympatico.ca,13188016,000000119750626,4,4,Wait time on the phone was a bit long. Shortening the rime someone is on hold would be an improvement.,4
247385,09-SEP-11,08-SEP-11,Ramzi,,fr,174.94.81.4,bernard_levesque@sympatico.ca,13176514,000000119746068,5,5,,5
247386,09-SEP-11,08-SEP-11,Oscar,,en,76.64.195.65,r-j.youlton@sympatico.ca,13185728,000000119751767,5,5,,4
247387,07-SEP-11,24-AUG-11,Gabriel,,en,70.51.237.73,fleminghope@bell.net,13003107,000000119406227,4,4,,4
247388,07-SEP-11,05-SEP-11,Juliio,,en,174.95.193.253,jraskovsky@sympatico.ca,13138208,000000119661367,5,5,,4
247797,08-SEP-11,30-AUG-11,Mukesh,,en,174.89.123.165,donnalaubersales@sympatico.ca,13059719,000000119521545,2,2,I was looking for information on bell mail setup.  He was not well informed.,3
247798,08-SEP-11,03-SEP-11,Krutthiga,,en,70.49.236.75,a.sweeney@sympatico.ca,13116953,000000119632732,3,4,The representative was difficult to understand. Consequently we had to ask her to repeat several times. She seemed frustrated with the request.,4
247799,08-SEP-11,31-AUG-11,Anthony Florence,,en,205.210.222.150,zoranb@sympatico.ca,13089887,000000119567984,4,4,,4
247800,08-SEP-11,06-SEP-11,Guylaine,,fr,67.70.51.245,giselemartel@sympatico.ca,13149620,000000119678248,3,3,meilleurs prix,3
247801,08-SEP-11,07-SEP-11,Praveen,,en,184.144.107.235,wizardworks@sympatico.ca,13174740,000000119717096,5,5,it was all good,5
247802,08-SEP-11,07-SEP-11,Stephen,,en,70.49.248.243,nanajk@sympatico.ca,13170526,000000119722205,5,5,,5
247803,08-SEP-11,07-SEP-11,Dheeraj,,en,184.147.126.65,mike.tavares@sympatico.ca,13169992,000000119721424,5,5,Nothing.,5
247804,08-SEP-11,02-SEP-11,Ricardo,,en,24.200.147.142,ronn_t@sympatico.ca,13115265,000000119626922,2,1,offer some form of compenation for the inconvenience and definitely a credit for the lack of service.,3
247805,08-SEP-11,07-SEP-11,Med amir,,fr,208.111.85.190,steff07ca@bell.net,13173388,000000119726340,5,4,,5
247806,08-SEP-11,07-SEP-11,Walid,,fr,76.65.120.162,gilles.labrosse@sympatico.ca,13165498,000000119727159,5,5,Rien de plus tour était parfait,5
247807,08-SEP-11,06-SEP-11,Edward,,en,174.88.159.166,pia.caucci@bell.net,13156146,000000119698235,5,5,nothing,5
247808,09-SEP-11,08-SEP-11,Michael,,en,184.151.63.188,shelley.mcdougall@sympatico.ca,13186982,000000119741597,1,1,Called back when you disconnected me !,1
247809,09-SEP-11,08-SEP-11,Sudhakar,,en,69.156.98.178,c.m.mccullough@sympatico.ca,13176994,000000119744735,5,5,Nothing. Best experience I have ever had with a call centre.,5
247810,09-SEP-11,08-SEP-11,Sonia,,fr,184.148.208.89,clamarche@sympatico.ca,13177514,000000119737627,5,4,,5
247811,09-SEP-11,08-SEP-11,Diaraye,,fr,70.30.177.141,stevensperron@sympatico.ca,13187464,000000119733781,5,4,aucun pour le moment,5
247812,09-SEP-11,04-SEP-11,Sunhith,,en,130.63.120.214,gaetanooliveri@sympatico.ca,13127963,000000119653715,5,4,,5
247813,09-SEP-11,08-SEP-11,Gregorio,,en,70.30.90.103,drjohnsuper@sympatico.ca,13178668,000000119731252,4,3,"I still don't have a phone line on the upper 2 floors of my house, which I do need.  What are the chances that anyone is even reading this, or if reading this, will actually do something about it. Mmmm.",4
247814,09-SEP-11,08-SEP-11,Temsu,,en,70.50.62.43,dougwilliamson@sympatico.ca,13178622,000000119742544,5,5,,4
247815,09-SEP-11,04-SEP-11,Vijaya,,en,204.40.1.129,nejia1@sympatico.ca,13130615,000000119654584,1,1,,1
247816,09-SEP-11,31-AUG-11,Omar,,en,204.40.1.129,nejia1@sympatico.ca,13083147,000000119555310,1,1,,1
247817,09-SEP-11,08-SEP-11,Edgar,,en,70.31.61.53,joan.kroeplin@sympatico.ca,13181330,000000119740463,5,5,,5
247818,09-SEP-11,06-SEP-11,Mounira,,fr,67.70.101.71,roul@sympatico.ca,13157262,000000119672366,5,4,,4
247819,09-SEP-11,07-SEP-11,Claude,,en,64.231.248.211,kamal.elmousfi@bell.net,13167716,000000119714771,2,4,,5
247820,09-SEP-11,08-SEP-11,Caroline,,en,70.27.26.246,billmanson@sympatico.ca,13176594,000000119746513,1,,"WE cld re a broken modem on Sept 1st.1st person said it must be our power cord.she wld send a new one.Wrong cord sent.Cld back on Sept 1st.My husband (former 30 year Bell technician)proved that power cord was fine.Talked to 3 different  people was assured that new modem wld be sent.Luckily a friend had an old non-wireless modem that we cld use til new one arrived.Sept 8th cld again as no modem had arrived.Only record from Sept 1st was about the power cord.NO MODEM WAS ORDERED.No 
record of conversations. Every time we call they say there is no record under our phone number??????Shouldn't some one correct that on one of these calls.I am also a former 30 year from the business office and this type of service is unacceptable.The gentleman JV who I spoke to Sept 8th assures me that he has sent out the modem.Waiting with bated breath.",
247821,09-SEP-11,08-SEP-11,Rym,,fr,184.144.137.80,slabbe100@sympatico.ca,13187150,000000119732951,5,5,,4
247822,09-SEP-11,08-SEP-11,Jordan,,en,70.31.98.193,vicdot@bell.net,13188294,000000119752592,4,4,A bit friendlier,4
247823,09-SEP-11,08-SEP-11,Andrea,,en,174.88.81.201,lm1983@sympatico.ca,13182846,000000119731480,5,5,getting through Emily!!,5
247824,09-SEP-11,08-SEP-11,Aprajit,,en,65.93.150.66,gmanion@bell.net,13179826,000000119733300,4,5,At this point I feel the Tech understands the value og good customer service . I don't feel he needed any  improvment.,5
247825,09-SEP-11,08-SEP-11,Karla,,en,76.66.68.85,artistkimstewart@sympatico.ca,13176154,000000119731654,4,4,"Bell reps/software need to be more familiar with apple products, or we will eventually be forced to go to anther company. This  includes all ipod, iphone, imac and all the ipad users. ",3
247826,09-SEP-11,08-SEP-11,Walter,,en,142.47.26.118,cckmj@sympatico.ca,13177228,000000119750772,5,5,Nothing,5
247827,09-SEP-11,08-SEP-11,Juliio,,en,76.67.101.37,kvjl@sympatico.ca,13182344,000000119751750,5,3,I wanted to separate two email addresses in ms outlook Android have one accessible only with a password. This is the way I had it with ms outlook express. However I wanted the same using outllook. I was limited in time So it wasn't resolved correctly. Julio was amazing & really tried to help!!!,5
247828,09-SEP-11,08-SEP-11,Nagender,,en,174.95.21.212,ssingh1698@sympatico.ca,13187358,000000119744569,5,5,None.,5
247829,09-SEP-11,08-SEP-11,Jose,,en,165.154.50.21,soniamartinis@bell.net,13187262,000000119754366,5,4,,4
247830,09-SEP-11,08-SEP-11,Hechmi,,en,76.65.122.94,kenglad7@sympatico.ca,13182086,000000119742981,5,5,"When I called on September 06,2011 the person I was talking to just said it was the -Modem and made no other test, I feel if they had of done what the person did on September 7,2011 it would have saved us time and also it was not the Modem but trouble with the telephone line.",5
247831,09-SEP-11,08-SEP-11,Alvaro,,en,174.95.21.212,ssingh1698@sympatico.ca,13187360,000000119746967,5,5,None.,5
247832,09-SEP-11,08-SEP-11,Maria,,en,65.94.97.175,diweski@sympatico.ca,13178422,000000119731865,5,5,,5
247833,09-SEP-11,08-SEP-11,Shirin,,en,70.49.110.165,mshpi@sympatico.ca,13184510,000000119755222,3,4,"I am not sure why the tech need to acces my cpu remotely as my issue she could have ping msn and see that the issue was with windows live for email so I am assume msn email server was down last nignt ,was it because of the major power failure in California/Arizona,also an email could be sent so I could know what was the issue",4
247834,09-SEP-11,08-SEP-11,Patricia,,en,76.71.59.220,d.coutts@sympatico.ca,13177820,000000119735335,5,5,,4
247835,09-SEP-11,09-AUG-11,Edwin,,en,76.67.27.135,dicksonj@sympatico.ca,12847107,000000119056726,5,5,"I keep getting a message that the browser can't open the page because it is not connected to the internet.
I was unable to submit the 1st draft of this survey when the connection was lost.",3
247836,09-SEP-11,08-SEP-11,Shalini,,en,64.229.170.14,mvvc@sympatico.ca,13184584,000000119729403,5,4,,4
248273,08-SEP-11,06-SEP-11,Heni,,fr,184.151.127.186,fred.stlouis@sympatico.ca,13149146,000000119693484,1,2,"Me repondre correctement premiere fois pour que je n'ai pas a rappeler pour que je puisse changer mon forfait internet.
Il a fallut que je demande 5 fois comment verifier si le service fibe est active. Le gars me disait toujour que je devais cliquer sur mon bell au lieu de m'expliquer comment faire un test de vitesse.
J'ai du rappeler une 3e fois parce 2 jours plus tard je n'avais toujours rien. La 3 personne me dit qu'on a essaye de mappele pour un rendz-vous technique. La 3 personne ne voulait pas me transferer, elle voulait que j'attense que quelqu'un me rappelle... J'ai du m'obstiner avec elle pour essayer de lui faire comprendre que ca ne faisait pas de sens.
Je suis en employe se bell, je recommanderai toujours les produits et services, maisbien honnetement, l'experience client chez internet est horrible. ",1
248274,08-SEP-11,07-SEP-11,Noureddine,,fr,184.148.246.56,jean-robert.charbonneau@sympatico.ca,13166784,000000119716978,3,5,"passer directement au conseiller sans etre obliger d'écouter les demandes primaires (verifier connection, etc.). Si j'appelle c'est que j'ai un probleme et que j'ai probablement essayer ce que la personne nous demande avant de passer au conseiller.",3
248275,08-SEP-11,07-SEP-11,Aswathy,,en,74.12.191.185,fsturgeon@sympatico.ca,13165094,000000119701154,5,4,Nothing,5
248276,08-SEP-11,07-SEP-11,Jordan,,en,70.49.159.114,enchantedforest@sympatico.ca,13164590,000000119707429,5,5,"as per last survey very pleasant helpful people on other end of line
no problems just believe these jobs should be in Canada",5
248277,08-SEP-11,07-SEP-11,Rudys,,en,64.229.37.105,BOUCHER148@sympatico.ca,13160218,000000119702430,4,4,,4
248278,08-SEP-11,06-SEP-11,Yves,,en,174.91.124.168,garry.melville@sympatico.ca,13149268,000000119688590,5,4,no,5
248279,08-SEP-11,07-SEP-11,Mustapha,,fr,65.92.158.149,andr.roy6@sympatico.ca,13161115,000000119724019,1,1,"Vos techniciens sont venus à deux reprises et mon problèmes n'est pas encore régler. Je paie environ $300 par mois depuis beaucoup d'années pour les services de téléphone, cellulaire(2), internet, Bell express vue. Je suis tanné de me faire déconnecter d'internet à tout bout de champs, et de Bell Expressvue. Je vais bientôt changer pour Vidéotron. Jamais vous n'Avez offert de prime fidélité pour vos clients. Lors de mes appels au 310-7873, j'ai de la misère à me faire comprendre par vos agents.Je suis chez Bell depuis au moins 30 ans. Je crois avoir payer beaucoup d'argent pour un des services qui ne sont pas à la hauteur.",2
248280,08-SEP-11,06-SEP-11,Asma,,fr,184.145.169.204,odettelaporte@sympatico.ca,13155626,000000119674454,4,3,delai de livraison trop long +48hrs,4
248281,08-SEP-11,07-SEP-11,Evan,,fr,76.69.97.192,michel.jumez@sympatico.ca,13169922,000000119722567,4,,demande en attente,4
248282,08-SEP-11,07-SEP-11,Luc,,fr,184.144.179.50,claude_hamel@bell.net,13162976,000000119724562,5,5,,4
248283,08-SEP-11,07-SEP-11,Edgar,,en,70.54.101.209,sailorconn@bell.net,13172664,000000119727260,5,5,nothing everything went to plan.i was completely satisfied,5
248284,08-SEP-11,03-SEP-11,Chiheb,,fr,69.159.179.52,dube.louis-philippe@bell.net,13119113,000000119632476,3,1,,3
248285,08-SEP-11,07-SEP-11,Prego Junior,,fr,70.48.227.225,jeepster@sympatico.ca,13166840,000000119726306,4,3,,
248286,08-SEP-11,02-SEP-11,Ayesha,,en,76.71.155.107,milsom@sympatico.ca,13114069,000000119625586,5,5,nothing,5
248287,08-SEP-11,01-SEP-11,Brittney,,fr,173.176.205.95,giselebenoit@sympatico.ca,13111869,000000119584751,3,2,"J'aimerais ne plus recevoir de compte de Bell puisque je ne suis  plus abonnée depuis le 1er juillet 2011. J'aimerais aussi recevoir l'enveloppe pour que je retourne le modem.Merci
",4
248288,08-SEP-11,07-SEP-11,Vamsi,,en,76.70.43.177,andreallen@sympatico.ca,13161138,000000119716680,5,5,,5
248289,08-SEP-11,01-SEP-11,Nejib,,fr,76.68.196.43,roger208@sympatico.ca,13115233,000000119582227,1,1,M'offrir vos promottions avant que je décide de mettre fin à mon abonnement chez vous...pas du tout aimé la comparaison avec les services ou promotions des compagnies d'assurances.................,1
248290,07-SEP-11,06-SEP-11,Jeffery,,en,174.89.135.185,bj32@sympatico.ca,13145774,000000119690187,5,5,,5
248291,07-SEP-11,06-SEP-11,Jeffery,,en,174.89.135.185,bj32@sympatico.ca,13145772,000000119697561,5,5,,5
248292,07-SEP-11,06-SEP-11,Ruben,,en,15.219.153.80,k.tersigni@sympatico.ca,13151996,000000119672190,3,4,Person could speak more clearly into the phone. Had to remind him a few times I could not hear him clearly.,2
248293,07-SEP-11,03-SEP-11,Mauricio,,en,70.24.105.157,jhummel@sympatico.ca,13120689,000000119635217,3,2,You couldn't resolve the problem until I had my laptop reconfigured to DSL.,5
248294,07-SEP-11,03-SEP-11,Daniel,,en,70.29.33.248,m.amyotte@sympatico.ca,13121855,000000119636601,1,1,got the Internet working agan,2
248295,07-SEP-11,06-SEP-11,Mariem,,fr,70.53.205.170,s.cote3@sympatico.ca,13157410,000000119671548,5,2,Elle n'a pas eu le choix que de me transférer à un technicien qui lui n'a pas réussi à régler mon problème. J'ai été 27 heures sans internet avant qu'un technicien se déplace et arrive à le résoudre.,3
248296,07-SEP-11,06-SEP-11,Mohamed,,fr,70.30.170.207,n.emond01@sympatico.ca,13155096,000000119682085,5,5,"j,AI PARLÉ A PLUSIEURS TECHNICIENS APRES BEAUCOUP DE TEMPS SEUL MOHAMED A RÉSOLU MON PROBLEME J'AI PERDU BEAUCOUP DE TEMPS PROBLEME DE NAVIGATEUR FÉLICITATION A MOHAMED J'AI QUAND MEME PASSÉ PROCHE DE TOUT LAISSÉ TOMBÉR POUR ALLER CHEZ,,,,,,",5
248297,07-SEP-11,05-SEP-11,Jewelle,,en,67.71.9.50,kreed_7@sympatico.ca,13138642,000000119661689,5,5,Jewelle was very surprised as I was that the former tech I had spoken with 2 weeks earlier had discontinued my security package to reduce my bill.  How stupid was that!  Quite shocking to me!  Thank you Jewelle for reinstating it!,4
248298,07-SEP-11,06-SEP-11,Omar,,en,64.231.160.10,lctbuck@bell.net,13152738,000000119688371,3,3,"One issue solved, but, I was referred 

to Tech Support re another problem.
",3
248299,07-SEP-11,06-SEP-11,Gunson,,en,65.92.147.24,graceunicorn@bell.net,13149740,000000119679336,5,5,NOTHING,5
248300,07-SEP-11,06-SEP-11,Sabha,,en,65.92.147.24,graceunicorn@bell.net,13149742,000000119681431,5,5,NOTHINNG,5
248301,07-SEP-11,06-SEP-11,Emer,,en,67.68.50.222,marydodaro@bell.net,13154020,000000119688579,4,4,,4
248302,07-SEP-11,06-SEP-11,Valerie,,en,184.148.183.46,marpet66@sympatico.ca,13153914,000000119682517,3,4,more knowledgeable representative,4
248303,07-SEP-11,06-SEP-11,Karla,,en,70.26.5.192,guntherp@sympatico.ca,13149872,000000119688481,5,5,"I was entirely satisfied with Karla's handling of my problem. She was patient, professional and a pleasure to deal with. Her English (I'm an ESL) teacher is excellent.  Treat this young woman well - she deserves it!",5
248304,07-SEP-11,02-SEP-11,Leni,,en,70.24.204.235,michele.franko@sympatico.ca,13102525,000000119603945,5,5,,5
248305,07-SEP-11,06-SEP-11,Larissa,,en,76.66.107.61,papa44@sympatico.ca,13155782,000000119675212,5,5,,5
246925,09-SEP-11,05-SEP-11,Mohamed,,en,174.94.24.51,johnmather@sympatico.ca,13138094,000000119669927,1,1,"SOLVE THE ISSUES:  (AND NOT AFTER 5 CALLS!)
2 issues: 
1st issue: In June, started receiving doubles of each email in my sympatico ac't.
2nd issue: In Aug. my newly created emails which I sent, kept sticking in my outbox and resending everytime I sent a new email...One friend got 30 of the same email...and people are still getting multiple copies...Since I've learned that this is happening, I've been sending and then deleting my outbox...but then I have no copy in my sent box.

Since this is a sympatico ac't, I have:
1.talked to Vijay (in INdia)for 2 hours.  He couldn't resolve it, but he said he would escalate the prob. to his superiors.  I heard NOTHING back.  

2. Later, I then called and got Larissa (Fri.Sept. 2, ticket # 119601220) who tried entering via the Bell.net website but was also unable to repair my 2 issues to my sympatico ac't. This call took at least 1/2 hour or more. She referred the problems to her superiors.  Andre phoned back when I wasn't home, left a msg and did nothing.
3.  Phoned again on Sept. 5th (119669927) talked to a Mohammed for another 1/2 hour or more.  Again he checked my sympatico ac't via Bell.net but accomplished NOTHING.  He thought the issue was an outlook express issue but fixed nothing.  
4.  Next I talked with Keith from Ottawa, first on Tuesday Sept. 6th from 7:30 ish until 9:00 p.m.  This problem was not resolved but he was narrowing it down.  He set a telephone appointment for the following evening so called on Wed. We did the remote control thing, he did more diagnosis and started the repair...However, at 11:00 p.m. we ended the call, as he was off work and I was exhausted.  He promised to phone the next night (Thur.) to complete the repair but failed to do so (he told me not to use the Sympatico in Outlook Express until this was finished) and now I have no way to get in touch with Keith in Ottawa to successfully resolve this issue...I am STILL receiving double emails...not sure about the New emails sticking in my OUTBOX or not at this point, but am tired of this and do not want to discuss this issue with a 5th Bell Representative.  Please remind Keith to call back until this is rectified.  This has been a very frustrating issue and has not left a very good impression of Bell...Since we have a big bundle of Bell products...internet, t.v., cell phones, landline, my husband and I are thinking of cancelling it all...An unsatisfied, frustrated customer.  
Sharon Mather
srmather@sympatico.ca
519-245-9162  
Keith has been your best representative, well-spoken, quick to seize the problems and fairly astute about the issues involved unfortunately, the problem remains.  I would like you to reconnect Keith and I so I don't have to go over all the details and preliminary diagnostics with yet ANOTHER technician and waste further time...that would be the 5th who has failed to resolve this.  
Sharon R. Mather
519-245-9162
srmather@sympatico.ca
I will be home and available after 5:30 p.m. tonight on Fri. Sept. 9th  ",2
246926,09-SEP-11,08-SEP-11,Sarra,,fr,174.92.240.242,rogerlafleur1935@bell.net,13186330,000000119742233,2,1,Ça ne foncionnait tout simplement pas à la fin. Ilfautdire à la décharge de madame que j'ai peu d'expérience et que cela compliquait la situation.,5
246927,09-SEP-11,08-SEP-11,Benazir,,en,76.68.88.93,david.graham6@sympatico.ca,13178074,000000119749054,4,4,,3
246928,09-SEP-11,08-SEP-11,Ridha,,fr,70.29.201.196,snowee@bell.net,13187234,000000119752293,4,4,j ai perdue 2 jour et demi d internet et je vais recevoir le fil dans 2 à 3 jour j ai le fil d une amie  j espere que vous en prendrai consideration merci,4
246929,09-SEP-11,08-SEP-11,Mohammed,,en,69.158.134.93,cholbrough@sympatico.ca,13177398,000000119754394,5,5,Nothing ,5
246930,09-SEP-11,08-SEP-11,Gilberto Jose,,en,174.95.53.37,janda.holmes@sympatico.ca,13180804,000000119752674,4,5,,4
246931,09-SEP-11,08-SEP-11,Claudia,,en,74.12.183.115,kaymacnaughton@bell.net,13182010,000000119731233,5,5,I was very satisfied,5
246932,09-SEP-11,08-SEP-11,Victor Gabriel,,en,174.91.55.249,massa@sympatico.ca,13183714,000000119734307,1,,Not have me transferred to 4 different people because the staff do not know where to transfer me to.  Train your staff better.,1
246933,09-SEP-11,08-SEP-11,Nayeem,,en,70.54.140.72,rm.kishi@sympatico.ca,13186164,000000119751598,5,5,The telephone connection between the technician and myself was not good. I could not hear him well despite efforts on his part to improve the volume. Not his fault but would have made things easier.,4
246934,09-SEP-11,08-SEP-11,Paolette,,en,70.30.59.223,Chips.aragon@bell.net,13175144,000000119747702,4,4,My experience with Paolette could not have been better. She was very patient and polite in addressing my issue and guided me step by step to a successful solution. She wins the Award for Service. . . . from me!,5
246935,09-SEP-11,08-SEP-11,Vikram,,en,67.70.47.227,DJSweett@bell.net,13175156,000000119736553,3,3,Operator could have had clearer speaking voice.  Hard to understand.  Advised by service technician that POD splitter would have improved internet connection but operator was only interested in selling me a higher priced package.,4
246936,09-SEP-11,08-SEP-11,Salvador,,en,174.95.145.208,bill.lund@sympatico.ca,13176582,000000119750466,5,5,Your 310-surf people might have suggested my modemwas faulty! Which it was.,5
246937,09-SEP-11,08-SEP-11,Asha,,en,70.51.253.165,brian_heyd@sympatico.ca,13176850,000000119753549,1,2,communication,1
246938,09-SEP-11,08-SEP-11,Mohamed Nidhal,,fr,76.71.204.116,lab-@sympatico.ca,13182394,000000119741360,1,2,parler français avec l'accent du québec,1
246939,09-SEP-11,08-SEP-11,Hatem,,fr,70.50.45.143,gilles.leduc3@sympatico.ca,13179718,000000119750183,5,4,Il y avait panne de service dans notre secteur (internet).  Dans le passé il y avait un message enregistré et je n'avais pas besoin d'attendre pour parler à un conseiller technique.  L'attente est parfois un peu longue.  Le service a été rétabli comme mentionné.,5
246940,09-SEP-11,08-SEP-11,Ramzi,,fr,76.68.241.64,rejean_lortie@sympatico.ca,13185990,000000119751841,5,5,Rien d'autre.,5
246941,09-SEP-11,08-SEP-11,Mir,,en,184.144.30.164,robertverrege@sympatico.ca,13186268,000000119754839,4,4,"it was not Bells problem the website,MSN was down, but Bell confirmed the problem.",5
246942,09-SEP-11,08-SEP-11,Ramzi,,fr,70.55.133.107,samielav@sympatico.ca,13186680,000000119754439,5,5,,5
246943,09-SEP-11,08-SEP-11,Gloria,,en,65.92.79.110,herbertw@sympatico.ca,13180248,000000119754058,5,5,everything AOK,5
246944,09-SEP-11,08-SEP-11,Leni,,en,174.91.76.139,ignatius051@sympatico.ca,13180486,000000119731591,2,2,,
246945,09-SEP-11,08-SEP-11,Xenia,,en,67.68.255.104,heatherboyd@sympatico.ca,13180190,000000119754193,5,5,,4
246946,09-SEP-11,08-SEP-11,Daniel,,en,174.94.21.96,srward@sympatico.ca,13187342,000000119731286,4,4,No problem very accomodating and helpful agent,5
247389,07-SEP-11,06-SEP-11,Priscila,,en,65.95.128.136,dwayne.overholt@sympatico.ca,13148360,000000119685763,1,3,"I have been recently disappointed in your technitions over the phone as I was on the phone yesterday for 2 1/2 hours as the first technition could not find the problem!!then he changed my router options so then I had to call back and was told it was something wrong with my computer.  I ask to talk to a supervisor or management as she was able to get it back after 45 min on the phone with her!!
If you look at my recent calls over the past 3 months that have been recorded you will probubly understand why I am getting so frusterated with bell service in which I am looking for a new internet provider as 2 calls from other companies today I find them cheaper!?!?

",1
247390,07-SEP-11,06-SEP-11,Abderrahmane,,fr,184.151.127.241,gosselin.maurice@sympatico.ca,13149728,000000119674486,5,3,,3
247391,07-SEP-11,06-SEP-11,Stacey,,en,70.26.44.3,Tloyen@bell.net,13144198,000000119690418,5,5,Nothing,5
247392,07-SEP-11,06-SEP-11,Partha,,en,70.26.44.3,Tloyen@bell.net,13144200,000000119688768,5,4,I don't know,5
247393,07-SEP-11,06-SEP-11,P Senthil,,en,70.53.98.238,tavited@sympatico.ca,13158810,000000119681138,5,5,,5
247394,07-SEP-11,06-SEP-11,Siddiqui,,en,64.231.226.136,grseyffert1@sympatico.ca,13149818,000000119697804,3,3,tell me why I have periods where i can't get online,2
247395,07-SEP-11,07-SEP-11,,,fr,76.65.91.245,,,,,,,3
247396,07-SEP-11,05-SEP-11,Oussema,,fr,70.51.11.11,madamerodin@sympatico.ca,13139346,000000119669793,5,5,rien de plus j'ai été totalement satisfaite,5
247397,07-SEP-11,28-JUL-11,Kurt,,en,76.64.214.251,ketchjo@sympatico.ca,12734629,000000118807122,5,5,"When I initally called the associate that I spoke to did not explain to me what department she was transferring me to. Rather than having the customer guess it would be much easier to simply explain ""Well Mr./Ms. John/Jane Doe I am transferring to you to our customer service department, please hold a few moments""",4
247398,07-SEP-11,06-SEP-11,Mohamed,,en,174.89.59.199,c.bodley@sympatico.ca,13146194,000000119690169,1,1,everything,1
247399,07-SEP-11,06-SEP-11,Asiya,,en,64.231.250.81,andovergal25@bell.net,13144846,000000119680928,5,5,,5
247400,07-SEP-11,06-SEP-11,Anne-Marie,,en,74.15.22.211,eskronski@sympatico.ca,13148712,000000119693402,4,4,,3
247401,07-SEP-11,01-SEP-11,Venkat,,en,70.24.113.16,rodjobin1@sympatico.ca,13105657,000000119592191,1,1,know more about operating systems,3
247402,07-SEP-11,31-AUG-11,Mark,,en,74.14.23.206,kerr5@sympatico.ca,13079513,000000119569955,2,1,My problem was not solved.( security certificate error for Bell mail)  I was told a representative would call back. I did not receive a call back. No message was left on voice mail.,3
247403,07-SEP-11,22-AUG-11,Sabrine,,fr,70.24.234.73,carguil@sympatico.ca,12974261,000000119329108,3,4,faire des factures correctement,1
247404,07-SEP-11,06-SEP-11,Wael,,fr,70.30.217.227,lilugo@bell.net,13152916,000000119679525,3,5,rien,4
247405,08-SEP-11,07-SEP-11,Karen,,en,64.229.184.52,akraler@sympatico.ca,13160834,000000119701911,4,5,,5
247406,08-SEP-11,06-SEP-11,Megan,,en,64.231.95.173,bj.korhonen@sympatico.ca,13145768,000000119678785,5,5,,5
247407,08-SEP-11,07-SEP-11,Naidu,,en,65.93.25.173,sanwilso@sympatico.ca,13172790,000000119720552,5,5,"nothing, Naidu
was excellent, got all my issues solved, and then some...excellent",5
247408,08-SEP-11,07-SEP-11,Walid,,en,184.146.162.179,jgdesign@sympatico.ca,13166976,000000119719295,2,1,be more pro active,2
247409,08-SEP-11,07-SEP-11,Stephane,,en,70.29.142.157,ericgenest@sympatico.ca,13164620,000000119726102,5,5,Call wait time was 35 minutes. Way too long. ,
247410,08-SEP-11,07-SEP-11,Carl,,en,70.29.33.87,atamer@sympatico.ca,13161464,000000119705377,5,4,"310-SURF and 416-310-SURF doesn't work for me for some reason.  I started wiht the chat but the guy couldn't see my records. Then I called 1800-77302121 the first billing lady was pretty smug and adversarial. I guess we didn't really jive.  After speaking with Brian the floor manager, and then Carl in loyalty, I felt a lot better",4
247411,08-SEP-11,07-SEP-11,Darwin,,en,65.95.246.46,dberetta@sympatico.ca,13163614,000000119713532,5,5,,4
247412,08-SEP-11,07-SEP-11,Ashfaq,,en,70.26.63.164,davedeighton45@sympatico.ca,13163534,000000119701144,5,5,Nothing I can think of.,5
247413,08-SEP-11,07-SEP-11,Abinash,,en,70.50.222.15,leo_odonnell9@sympatico.ca,13168336,000000119701335,5,4,Really I have no suggestions.,5
247414,08-SEP-11,07-SEP-11,Stephen,,en,70.26.75.184,a.desroche@sympatico.ca,13160540,000000119714718,5,5,,5
247415,08-SEP-11,06-SEP-11,Manel,,fr,65.93.153.33,liselabelletremblay@bell.net,13153028,000000119683437,5,5,rien de plus,4
247416,08-SEP-11,07-SEP-11,Vinay,,en,76.68.123.130,anyo@bell.net,13161354,000000119704247,4,5,,4
247417,08-SEP-11,07-SEP-11,Sergio,,en,70.29.131.233,aphrodite_1@bell.net,13161372,000000119721701,5,5,"I was trying to set up a second email account for a new user. This was my second call because the issue was NOT resolved from my previous call.  See my response to Survey 12:22:46 PM on Wednesday, September 7, 2011 (reference 119710468.  

Sergio (Central America - 310 BELL) was extremely helpful, experienced, polite and helped to get my second email up and running without any problems.  In the middle of our first conversation I realized I had to make a change to my computer which would have kept him on the phone far too long so he said he'd call me back in an hour.  I fixed the problem on my computer and when Sergio called back, we sailed right through till I had a second email address.  He was fantastic and very patient.  Thank you for hiring people like Sergio.",5
247418,08-SEP-11,07-SEP-11,Mary ruksana,,en,184.151.63.242,t.mariani@sympatico.ca,13173652,000000119715591,5,5,Once again thanks although I don't understand that I had to call again about email. I thought the first time would have solved receiving and sending emails. Both working now so many thanks again. ,5
247419,07-SEP-11,06-SEP-11,Nouha,,fr,69.156.120.227,ray.houde@sympatico.ca,13156572,000000119689792,3,1,"Règler le problème, il n'ont pas trouvé le problème.",2
247420,08-SEP-11,07-SEP-11,Carlos,,en,65.95.25.141,hroode@bell.net,13166154,000000119716348,3,2,I have ahearing problem and I found his accent a little hard to follw.,4
247421,08-SEP-11,07-SEP-11,Grace,,en,70.51.74.241,amarshall2@sympatico.ca,13161056,000000119717489,5,5, None,5
247422,08-SEP-11,07-SEP-11,Sylvie,,en,174.93.87.236,cynthia.a@sympatico.ca,13163274,000000119708934,4,4,,4
247423,08-SEP-11,07-SEP-11,Harjeeth,,en,205.210.223.133,alan.howe@sympatico.ca,13160866,000000119706301,5,5,less transfers between departments,5
247837,09-SEP-11,08-SEP-11,Taoufik,,en,76.65.170.169,kevin.dube@bell.net,13182122,000000119734492,5,5,,5
247838,09-SEP-11,08-SEP-11,Jason,,en,64.231.91.161,mark.kent2@sympatico.ca,13183538,000000119747741,4,4,,4
247839,09-SEP-11,07-SEP-11,Asha,,en,65.93.166.209,loganmt@sympatico.ca,13168686,000000119723076,2,1,"The woman who tried to help us could not
understand the problem - she was very polite however she had an accent and we had trouble understanding her.",4
247840,09-SEP-11,08-SEP-11,Sumithra,,en,70.24.6.235,ruth.max.8@bell.net,13186510,000000119733636,5,5,nothing - all good,5
247841,09-SEP-11,08-SEP-11,Karishma,,en,69.156.146.95,blackiecat78@sympatico.ca,13176634,000000119743400,1,1,called me back when she said she would,
247842,09-SEP-11,07-SEP-11,Jose,,en,184.146.116.81,madden.family@sympatico.ca,13169064,000000119714931,4,1,My issue was not resolved. I had to call back in 2 days later with the same 9141 receiver intermittent power cycling. I hope the lastest call will resolve my problem. The service rep was very efficient but did not unfortunatly fix the issue ,5
247843,09-SEP-11,05-SEP-11,Mohamed,,en,70.24.214.62,prevostwong@sympatico.ca,13141300,000000119669160,4,5,,5
247844,09-SEP-11,08-SEP-11,Alexandra,,en,216.234.49.226,ryrm@sympatico.ca,13186532,000000119753675,3,4,"I sat in a hold queue for 15+ minutes, the call transferred to another line, rang busy and disconnected without my prompting!   I had to call back and waited another 10+ minutes for an agent.

The agent when i finally connected was great!",3
247845,07-SEP-11,22-AUG-11,Farah,,en,174.89.43.139,daisy.fabila@bell.net,12975117,000000119338483,5,4,,5
247846,07-SEP-11,06-SEP-11,Manuel,,en,65.95.114.69,shirled@sympatico.ca,13158038,000000119699627,5,5,"I have no complaints the technican was well spoken and answered my questions and helped solve all of my problems.
Thank You so much it is nice to have help out there.  Shirley",5
247847,07-SEP-11,06-SEP-11,Divya,,en,76.67.96.126,the.rock@sympatico.ca,13158968,000000119700390,5,5,"Bell INternet Security Services were successfully installed by the representative (no problems there), but unfortunately after it was installed my computer crashed during/after virus scan and I had to restore to a previous restore point.  Now my computer makes a funny continuous clicking noise that is very disturbing and appears to be consuming a lot of systgem resources.",3
247848,07-SEP-11,06-SEP-11,Mathieu,,fr,216.137.121.9,michels1958@bell.net,13154540,000000119676934,2,2,"le 2 septembre, j'ai transféré de express-vu vers le service fibe a titre de client testeur, les peronnes à qui j'ai parler ne semblait vraiment pas au courant et me paraissaient faire come si je parlait dans le videet ne savaient pas quoi me répondre....",2
247849,07-SEP-11,06-SEP-11,Bradley,,fr,216.137.121.9,michels1958@bell.net,13154542,000000119693584,3,4,"il s'agissait de récupéré les deux récepteurs télé de bell express-vu. les explications ont été claires, bien que je trouve un peu abérant que les techniciens de fibe ne récupèrent pas les deux récepteurs et que je sois obligé de faire des démarches afin que vous les récupériez.",4
247850,07-SEP-11,06-SEP-11,Mouna,,en,70.27.49.204,heidi.innes@sympatico.ca,13150146,000000119698988,5,5,"I had a great experience it was fast, efficient and I got what I required done thanks",5
247851,07-SEP-11,06-SEP-11,Pradeep,,en,74.14.156.234,780588ontario@sympatico.ca,13143858,000000119686225,3,1,"This was the last of four calls. Tech told me to call the business office, business office told me to call tech. Bottom line was I am paying for service that is not being provided continuously. This has been going on for years. They tweak things,then say everything is ok. We bought 2 new computers hoping things would improve and downloads still jam. My IT man said that we should ask Bell for an 'Access Point' [I think that's what it is called] but tech say service not available in our area. We are at the point where we are thinking of moving to Rogers so we can have better service. Between Toronto and Orillia, we have had  Bell for at least 15 or more years. Considering I rarely receive what I pay for, I think Bell should have responded differently. VERY unhappy!!! ",1
247852,07-SEP-11,06-SEP-11,Eya,,fr,70.27.142.155,helene.gelinas-surprenant@sympatico.ca,13150162,000000119675970,1,1,"Voir mon appréciation de mon appel du 26 août. Je demandais le service du technicien pour installer les fils nécessaires pour le lien avec fils. La représentante m'a dit qu'il fallait une autre ligne téléphonique pour cet ordinateur puisque le second ordinateur avec fil doit se trouver à 30 cm ou moins du premier ordinateur et que je demande à avoir deux ordinateurs dans des pièces différentes de la maison. Elle ne comprenait pas ce que « pièce » signifiait, ce que j'ai dû lui apprendre. Les gens qui utilisent un router, ce n'est pas pour mettre tous les ordinateurs dans la même pièce de la maison. Est-ce la représentante qui était mal renseignée ou est-ce votre politique de faire vendre de nouveaux produits?",1
247853,07-SEP-11,26-AUG-11,Azza,,fr,70.27.142.155,helene.gelinas-surprenant@sympatico.ca,13036419,000000119449061,4,2,"Vous deviez m'envoyer un router à recevoir le 30 ou le 31 août 2011 au plus tard et nous en sommes au 7 septembre et toujours rien. De plus, on m'a dit que ce router permettra de lier un autre ordinateur par fil ou sans fil, alors que le mardi 6 septembre, la préposée m'a dit qu'il fallait que l'ordinateur lié par fil soit à moins de 30 cm du modem. Qui dit vrai? Le représentant qui m'a parlé le 26 août m'a indiqué que je pouvais avoir le service d'un technicien pour ce qui est du raccord d'un second ordinateur, avec fil. Croyant n'avoir besoin que du lien sans fil, je n'ai alors pas réservé les services d'un technicien. Mais à l'appel du 6 septembre, pour m'enquérir du retard à recevoir le router, la représentante m'a dit ne pas pouvoir avoir les services d'un technicien, d'attendre d'avoir reçu le router et, si j'ai des problèmes à le brancher, de rappeler. La version va-t-elle changer avec divers représentants? Question 4 : Réponse « Peut-être », selon l'échange du 26 août, mais « Pas du tout » selon celle du 6 septembre. Au 7 septembre, je n'ai encore rien reçu!",3
247854,07-SEP-11,17-AUG-11,Latregan,,fr,67.70.133.224,michelbeauchamp@bell.net,12932443,000000119248217,4,4,,5
247855,07-SEP-11,05-SEP-11,Henry,,en,70.27.59.241,ejmaclean@sympatico.ca,13135986,000000119662777,4,4,,4
247856,07-SEP-11,05-SEP-11,Wissem,,fr,76.69.188.164,msauvageau@bell.net,13140374,000000119660184,4,4,régler tous mes problèmes. 3 sur 4 ont été résolus donc 75% de moyenne,4
247857,07-SEP-11,06-SEP-11,John,,en,69.157.47.56,s.posen@sympatico.ca,13157428,000000119697298,5,5,"Can't think of anything, Thanks",5
247858,08-SEP-11,07-SEP-11,Mohamed Sabry,,fr,74.14.190.39,acugil@bell.net,13160706,000000119717036,5,3,"Je ne sais pas si c'est vraiment efficace avec fibe 10.  Je n'y voie pas de différence avec ce que j'avais avant. 
De toute façon je veux laisser bell dans les prochaines semaines, question de prix // à votre concurrent",2
248306,07-SEP-11,05-SEP-11,Catherine,,en,70.53.208.117,p.emo@sympatico.ca,13140840,000000119661548,4,4,"The long wait before Catherine came to the phone was hard on me but I realize she did not rush me even though I have a problem with my vision and am 76 yrs old and tend to take longer.  She left me with instruction printed on a notepad which I never would have rememberedif she hadn't done that.  I couldn't understand everything I was asked to do which is no fault of Catherine, it's the way the question was worded by Bell.  However, everything seems to be working so I trust that it is.",5
248307,07-SEP-11,19-AUG-11,Benjamin,,en,64.229.64.247,gerry.bezaires027@sympatico.ca,12952049,000000119287298,3,3,,1
248308,07-SEP-11,06-SEP-11,Brenda,,en,76.64.161.32,jay_linda@sympatico.ca,13150862,000000119700138,1,1,"Could have solved the problem.   After trying a number of things and wasting an hour of my time she basically said I was on my own to contact a technican. 

After hanging up with her I went back to the modem configuration webpage to look for other ideas.   I disconnected, and re-connected and it fixed the problem.   WHY DIDN""T SHE TELL ME TO DO THAT!???

NOt to mention her accent was so thick I couldn't even tell what word/name she was saying when trying to spell out a command.   O as in ohser, s as in cessan ... you mean susan!?  Horrible.",1
248309,07-SEP-11,06-SEP-11,Rim,,fr,69.159.91.7,grebourg@sympatico.ca,13149768,000000119678368,5,4,,5
248310,07-SEP-11,28-AUG-11,William,,en,69.158.38.174,mdcharles02@sympatico.ca,13045071,000000119486213,5,5,no changes required,5
248311,07-SEP-11,06-SEP-11,Manel,,fr,76.65.91.245,viaupierrette@sympatico.ca,13159468,000000119681151,4,4,J'aurais aimé comprendre pourquoi mon internet a été piraté et pourquoi bell ne m'a pas avertie plus tôt. Je dois payer des frais de dépassement sur deux mois car je payais mon compte par carte de crédit donc je me suis rendu compte de ce piratage seulement quand j'ai reçu mon compte de carte de crédit 5 semaines plus tard. J'ai réglé ce problème moi-même en demandant une facture papier que je pourrais suivre de près.,3
248312,07-SEP-11,06-SEP-11,Chaganti,,en,70.53.94.210,bmcroft@sympatico.ca,13145842,000000119692604,5,4,Nothing,5
248313,07-SEP-11,22-AUG-11,Kaitlyn,,en,184.145.59.135,yshui@sympatico.ca,12986637,000000119349985,3,3,"First, I have difficult to understand the bill details,such as surcharge for 1 additional GB. Back in July18/2011, I had talk to one of your rep. She look at my record, my past usage only 8 to 10 GB. She said to take that out for me. But It still show on August bill.
Secondly,in Aug22, when I phone Bell to recall the confirmation No(118570839) made in July18. kaitlyn couldn't found any record. She had to explain all the details to me again. Kaitlyn was polite & patient. She gave me an offer for internet(8 months no contract)at a cost $24.95 before tax and home phone $17.92 before tax. From 25 GB increase to 65GB. The confirmation No is 119349985.
But when I call Bell yesterday Sep6, One of the rep couldn't find the file?? I was so frustrated about Bell's computer system & the bill design. I had to spent almost an hour to get explanation from the reps each time. But Most of your reps are polite & patience.
I have Rogers cell phone, their bill is easy to understand. I had call their customer service 3 different times, they can find out my doubt & explain to me.
I want to see Bell improve!  ",2
248314,07-SEP-11,05-SEP-11,Jose,,en,76.68.174.140,janganu@sympatico.ca,13137584,000000119661299,5,5,Nothing.,5
248315,07-SEP-11,02-SEP-11,Milo,,en,24.235.232.79,lingerieloft@bell.net,13100827,000000119620897,1,1,Fix my wireless problem which I have been paying for this last month and have not be able to use.,1
248316,07-SEP-11,06-SEP-11,Farah,,en,70.26.85.50,lauraboast@bell.net,13152668,000000119675696,5,5,,4
248317,07-SEP-11,06-SEP-11,Manel,,fr,174.94.123.168,duc.van@sympatico.ca,13148328,000000119684657,4,4,,4
248318,07-SEP-11,06-SEP-11,Max,,en,76.67.109.226,mmularczyk@sympatico.ca,13154764,000000119675148,5,5,,5
248319,07-SEP-11,06-SEP-11,Ivan,,en,174.89.43.139,daisy.fabila@bell.net,13147348,000000119700220,4,4,,5
248320,07-SEP-11,06-SEP-11,Jamel,,en,174.88.9.133,pbrochu0@sympatico.ca,13155972,000000119699332,4,4,VERY very long wait time. Survey not available in French. ,3
248321,07-SEP-11,06-SEP-11,Omer Ahmed,,en,76.67.20.206,rakolari@sympatico.ca,13156516,000000119690969,4,4,,3
248322,07-SEP-11,06-SEP-11,Alejandro,,en,174.95.212.194,john.ovenden014@sympatico.ca,13151564,000000119689118,4,3,told me how to block these fraud calls on my phone.,5
248323,07-SEP-11,04-SEP-11,Edwin,,en,76.69.42.229,albert_p@sympatico.ca,13125879,000000119650274,5,5,Doubt if you can improve on this call agent support. He was fantastic!,4
248324,07-SEP-11,31-AUG-11,Dilip,,en,174.91.95.5,anita.keyes@sympatico.ca,13070969,000000119570880,5,5,,5
248325,07-SEP-11,06-SEP-11,Cathrine,,en,69.159.70.80,smac19@sympatico.ca,13158210,000000119677911,5,4,,5
248326,07-SEP-11,04-SEP-11,Patricia,,en,70.50.131.130,lampman5@sympatico.ca,13129459,000000119653747,5,5,,5
248327,07-SEP-11,06-SEP-11,Tyler,,en,65.95.103.42,jones3721@sympatico.ca,13151660,000000119696834,5,5,nothing,5
248328,07-SEP-11,05-SEP-11,Revathi,,en,64.231.181.77,apgillen@sympatico.ca,13133750,000000119669564,5,5,"I had three different woman help me.
All three had indian accents.
I had trouble understanding all three.
I dont know the solution is.",4
248329,07-SEP-11,06-SEP-11,Kira,,en,65.92.48.174,engelgris@sympatico.ca,13148632,000000119681279,4,2,I do not understand why we can not have HI Speed Internet.  I have had several phone calls in the past asking me to upgrade to Hi Speed.  Now I am told that it is not available and you are unable to let me know if and when it will be available.,
248330,07-SEP-11,05-SEP-11,Med Amine,,fr,69.159.163.205,sfra@sympatico.ca,13142202,000000119667476,5,5,,4
248331,07-SEP-11,06-SEP-11,Sudheer,,en,70.26.36.193,dorothy.v@sympatico.ca,13148186,000000119693014,1,1,resolve my problem,
248332,07-SEP-11,05-SEP-11,Catherine,,en,74.14.129.68,snapdragon@sympatico.ca,13142450,000000119667846,5,5,"They were all fantastic but it was the final tech in el salvador that solved my problem.  He was tenacious and patient.
Cudos to him.",4
248333,07-SEP-11,06-SEP-11,Karla,,en,65.94.200.69,geritawill@sympatico.ca,13149430,000000119680844,5,4,,4
248334,07-SEP-11,06-SEP-11,Walid,,fr,70.30.251.148,slafrance01@sympatico.ca,13158192,000000119687723,5,5,,5
248335,07-SEP-11,06-SEP-11,Romeo,,en,70.49.25.3,cascanettebev@bell.net,13146416,000000119685473,5,4,,5
248336,07-SEP-11,05-SEP-11,Farhana,,en,70.27.110.56,dianneveilleux@sympatico.ca,13135652,000000119666050,5,5,Service was excellent.,5
248337,07-SEP-11,30-AUG-11,Pavan,,en,174.89.120.232,wake1@sympatico.ca,13069261,000000119524614,4,4,"it could have been improved if I had had an explanation months earlier when I first noticed extra internet usage on my bill.  You may recall, that back on February 7th, you sent me an email  regarding extra usage,and gave me a credit, then promptly charged me again.",4
248338,07-SEP-11,06-SEP-11,Bonny,,en,76.64.212.149,breyer1@sympatico.ca,13146002,000000119681602,5,5,,5
246947,09-SEP-11,08-SEP-11,Janice,,en,174.88.168.218,peter.bartkiewicz@sympatico.ca,13185422,000000119740440,4,4,It would have been a great gesture of customer appreciation to allow me to retain my unlimited usage subscription on a grandfathered basis. I do however appreciate having been offered the 1 year introductory pricing for new customers.,4
246948,09-SEP-11,08-SEP-11,Kevin,,en,76.68.88.93,david.graham6@sympatico.ca,13178072,000000119751585,5,5,Kevin was great,3
246949,09-SEP-11,08-SEP-11,Kalthoum,,fr,67.68.64.59,gwolfe@sympatico.ca,13180020,000000119741102,4,5,Je ne comprends pas pourquoi que se ne fut pas règler la première fois soit le 20-09-2001. C'était très clair avec le représentant Yassine.,4
246950,09-SEP-11,08-SEP-11,Mahender,,en,74.15.27.21,wjhone@sympatico.ca,13188578,000000119732272,1,1,"My problem was that pix embedded in received emails received via BellMail were not displaying. Wherever there was supposed to be a picture, I got only a blank white or grey square with a red X in the upper left corner.  The Bell tech rep said the problem was with Bell Sympatico and would be resolved in a day or two. This turned out to be wrong. I learned in a subsequent call that Bell had some months ago decided to block embedded pix received via BellMail as a security measure against spam, but I as never informed of this change. I consulted a computer technician yesterday thinking the problem was in my comuter and we spent a couple of hours trying to debug a problem that turned out not to be mine. I was charged $100 which I now expect Bell to reimburse. ... W.J. Hone",2
246951,09-SEP-11,02-SEP-11,Kevin,,en,74.12.21.61,joneale@sympatico.ca,13099209,000000119606355,1,1,left me frustrated,1
246952,09-SEP-11,07-SEP-11,Abie,,en,174.95.132.142,terryliam15@sympatico.ca,13173804,000000119711470,4,4,"if the lady spoke better english,she was very nice but saying pardan all the time gets frustrateing",4
246953,09-SEP-11,08-SEP-11,Walim,,fr,174.95.237.210,leblancjp@sympatico.ca,13182540,000000119744033,3,4,"Ecoutez plus et ne pas insistez.... Reviser vos prix pour etre plus en ligne avec votre competition et ne pas attendre qu'un client est pret à vous quitter pour lui offrir des aubaines.  Aussi ce n'est pas tout le monde qui veut avoir un satellite sur leur toit - si il y avait une différence énorme sur le cout tout de bien.  Comme j'ai expliqué à la personne à qui je parlais meme avec ses rabais pour essayer de me garder comme client, c'était encore trop chère pour les 2 services.  Votre competiteur m'offre les 3 services pour $10.00 de plus par mois incluant les longues distances au Canada et les Etats Unis (100 minutes par mois) pour seulement $2.95/mois aucun frais de connection, qui est inclus dans le montant de $10.00 de plus par mois.  Quand j'ai appellé Bell l'autre fois parcequ'à chaque fois je faissais un interubain, j'étais chargé un frais de connection par mois de $3 ou $4 ainsi qu .25 de la minute, il m'on offert un plan partout au Quebec 24/7 pour $10.00 par mois - loins de rencontrer mes besoins.  Voici les raisons pour lesquelles j'ai décidé d'essayer votre competiteur...",3
246954,09-SEP-11,08-SEP-11,Ramzi,,fr,65.93.128.201,darber@sympatico.ca,13177996,000000119735281,5,5,,5
246955,09-SEP-11,08-SEP-11,Karim,,fr,64.229.135.220,valois.pier@sympatico.ca,13188236,000000119735883,5,5,,5
246956,09-SEP-11,08-SEP-11,Gunson,,en,174.95.55.139,bbksshaw@sympatico.ca,13176410,000000119731998,4,5,,5
246957,09-SEP-11,08-SEP-11,Ravi,,en,70.54.140.72,rm.kishi@sympatico.ca,13186166,000000119754603,3,5,"It took a long time to complete a simple request, although probably due to mis-communication on my part. ",4
246958,09-SEP-11,08-SEP-11,Helmi,,fr,70.55.132.184,lesgauthiers@sympatico.ca,13182600,000000119748329,5,5,,5
246959,09-SEP-11,06-SEP-11,Karla,,en,64.231.182.86,foster2@sympatico.ca,13149052,000000119672059,1,1,Have a service that works all the time - and have individuals who can handle the call when you are on the phone with them,1
246960,09-SEP-11,08-SEP-11,Yosra,,fr,70.53.189.155,dupvat@bell.net,13178734,000000119745623,5,5,,5
246961,09-SEP-11,08-SEP-11,Juan,,en,76.64.194.104,gmcg10@sympatico.ca,13179832,000000119751191,5,5,"hire people that speak english as well as as this man,your waiting time is terrible,my time is as valuable as bells maybe more so",3
246962,09-SEP-11,08-SEP-11,Moez,,fr,70.30.172.241,ve2lip@sympatico.ca,13188260,000000119739778,5,5,"Le service avec vos représentants est toujours
impeccable. 
p/s......
Le seul hic le coût exorbitant des mes trois services: bell maison,bell internet,bell expressvue....$180.00 par mois. La concurrence est
définitivement inférieure.",5
246963,09-SEP-11,08-SEP-11,Anne,,en,174.94.8.29,shirley.jones1@sympatico.ca,13187006,000000119746538,5,4,Anne was very very helpful ,5
246964,09-SEP-11,07-SEP-11,Guylaine,,fr,70.30.183.52,denis.labonte@sympatico.ca,13163740,000000119712378,5,5,,5
246965,09-SEP-11,08-SEP-11,Sebastian,,en,174.91.76.227,jac01@sympatico.ca,13180668,000000119754710,1,2,Find someone who knew what they where doing,1
246966,09-SEP-11,08-SEP-11,Leni,,en,70.52.9.224,nicholas.costy@sympatico.ca,13184834,000000119731206,5,5,,5
246967,07-SEP-11,06-SEP-11,Jose,,en,67.70.29.24,john.masters@sympatico.ca,13151560,000000119682450,5,4,Not much could have been better.  It was a short request and easily resolved.,4
246968,07-SEP-11,05-SEP-11,Fatma Sawcen,,fr,76.68.200.224,eli_c@bell.net,13136002,000000119660997,4,4,rien d autres je suis satisfaite merci,5
246969,07-SEP-11,05-SEP-11,Suresh kumar,,en,174.88.188.196,beaubear@bell.net,13134094,000000119657298,5,5,,5
246970,07-SEP-11,06-SEP-11,Praveen,,en,70.54.69.48,Patgerry1@sympatico.ca,13144112,000000119693678,1,1,,2
246971,07-SEP-11,06-SEP-11,Rudys,,en,76.70.69.28,turnip1@sympatico.ca,13159295,000000119677565,,1,"I have called twice with the same problem.
Not being able to hook up to Windows Live Mail or the Internet on a weekend.
First call (said they would get back to me but did not)
Second call (said they would send a technician to my home to help find the problem but as yet has not arrived.
",2
247424,08-SEP-11,05-SEP-11,Paul,,en,65.94.199.208,adpal@sympatico.ca,13133300,000000119665371,1,1,"- Don't tell me that the problem is almost definitely with my laptop,and nothing to do with Bell's cable/system/modem-wireless.  Don't give me the phone number of the company that made my laptop (Gateway) and tell me to contact them to resolve my internet access problem.

This advice (above) was all complete garbage.

The technician also offered to send me a replacement modem/wireless, which I accepted, even though he said that it was almost definitely not the problem and that a new modem would not solve the problem. This was completely incorrect:

Please note:  My son came here afterwards with his own laptop, connected to our Bell system here and could not gain access to the internet.

Later I took my laptop to my son's house, connected to the internet via his modem/wireless and immediately got on to the internet and my emails on Outlook Express, receiving ongoing new emails.

So it was obviously NOT a problem with my laptop.  It therefore did have to be a problem with Bell's modem or cable, etc.

Then yesterday afternoon the replacement modem/wireless was delivered here.  I installed it and immediately got on to the internet and received emails, could browse different websites, etc.

The only problem I encountered was not being able to send out emails.  This (Sept 8th) a nice Bell technician helped me quickly with this problem and solved it.  She was very helpful.

The technician who supposedly was trying to help me on Sept 5th either was not trained properly, was not given proper procedures to follow or was given incorrrect (=bad) advice.

I was left at the end of our approximately 1.5 hour session on Sept 5th feeling that my laptop either needed a lot of work, which would be expensive for me, or that I would have to buy another one.  He suggested that my problem in accessing the internet could also be caused possibly by a virus, and that I was to contact Gateway computers about that, too. Another possibility he offered was that most times there are only 2 network adapters set up but on my laptop there are 4.

All of these possibilities proved to be totally invalid ! ! !

The experience was an absolute failure and most unsettling for me.

",1
247425,08-SEP-11,07-SEP-11,Emer,,en,69.157.55.158,mcquittyw@sympatico.ca,13169736,000000119708162,4,4,,5
247426,08-SEP-11,07-SEP-11,Mariela,,en,69.156.110.62,gail.mccoll@bell.net,13165184,000000119720340,5,5,nothing,5
247427,08-SEP-11,07-SEP-11,Sharadha,,en,74.15.44.76,smith9@sympatico.ca,13173222,000000119717108,1,1,"The problem was simple...I had been experiencing interrupted service for over 2 weeks.  I asked if there had been any identified interruptions...he responded no. ... proceeded to have me set a broadband connection (2 x) and I completely lost all connection..  The Activity light on the modum just shut right down.  He repeated the same exercise...this took all in all about 2 hours and he escalated the call to his supv. who told me he would transfer this to my local office and probably have to send a technician.  I knew this was way beyond the scope of the problem.    The problem was not with my service, connection or computer.  I learned from Brent in the Hamilton office that there had been some extensive connectivity issues whereby some 135,000 had been experiencing the same problems.  See next survey",2
247428,08-SEP-11,05-SEP-11,Hedi,,fr,76.65.166.95,yvan.terriault@sympatico.ca,13143710,000000119661239,5,5,,5
247429,08-SEP-11,06-SEP-11,Shakeel,,en,76.64.220.96,ghadiali@sympatico.ca,13149492,000000119699216,3,2,"Solve my problem.
Was told that it is not the responsibility of sympatico help line.
Quite possible it is true.",5
247430,08-SEP-11,07-SEP-11,Ricardo,,en,70.48.254.128,lisalaking@sympatico.ca,13168556,000000119720321,5,5,nothing,4
247431,08-SEP-11,31-AUG-11,Dwayne,,en,70.51.208.204,dw_89@sympatico.ca,13074963,000000119553637,5,5,"Well, this call was to resolve a couple of errors as a result of a previous call on July 20th.  Again, everything seemed to be resolved on the phone, (everyone was very polite and helpful in finding the errors) but I'm waiting for the next invoice to make sure that everything is in order.",5
247432,08-SEP-11,06-SEP-11,Nas,,en,184.145.48.62,borack@sympatico.ca,13145932,000000119691826,4,1,Customer care was good. On going incredibly frustrating experience trying to sort out why I was given & billed for two internet accounts over the past several months. Not resolved as yet. ,1
247433,08-SEP-11,07-SEP-11,Revathi,,en,76.71.157.166,patcoulis@sympatico.ca,13171116,000000119726134,5,5,prevent the loss of ability to constantly being conected,5
247434,08-SEP-11,07-SEP-11,Cesar,,en,70.50.219.211,colleen.turner@sympatico.ca,13163110,000000119716765,5,5,Service was great! Noticed that once I told the first person I spoke to that I had already tried several things - he listened and escalated where I went right into the test center and was speaking with someone who was able to test to detmine the problem existed on my end. Much better than spending 2 hours with testing things I already did prior to calling.,5
247435,08-SEP-11,07-SEP-11,Jacqueline,,en,74.14.56.188,gopluck@sympatico.ca,13165617,000000119723769,4,4,,2
247436,08-SEP-11,07-SEP-11,Duncan,,en,174.94.24.171,mrobertson000@sympatico.ca,13170346,000000119712674,5,5,nothing,5
247437,08-SEP-11,07-SEP-11,Sandra,,en,174.89.133.40,patsymike3@sympatico.ca,13171160,000000119704048,2,1,"The lady was very nice, but resolved that the problem was poor signal reception and left it at that, goodbye. I tried different areas of the house but still only get 1 or 2 bars on the modem. What about offering an outside modem? What about improving the signal to Carp? Send a service tech to verify. Send a really long female to male ethernet cable so I can check further areas of the house. I am constantly getting poor connection problems and low speed. Even now, I cannot send this survey in because of poor connection, no internet. Will try later. 

Mike Welsh
Carp, Ontario",1
247438,08-SEP-11,07-SEP-11,Sabha,,en,50.101.229.177,rces@sympatico.ca,13171844,000000119718619,3,2,"I don't know if my problem has been resolved and I don't think anyone reads these emails and, of course, no one calls back. ",
247439,08-SEP-11,07-SEP-11,Andrea,,en,174.88.180.131,michael.stirrup@sympatico.ca,13169890,000000119727665,5,5,"Andrea did an excellent job. Her english was og a very high standard. She was most pleasant, polite & professional",5
247440,08-SEP-11,07-SEP-11,Srinivasan,,en,76.71.93.250,kuzlerge@sympatico.ca,13168102,000000119703506,5,5,"nothing, all good",5
247441,08-SEP-11,07-SEP-11,Balaji,,en,65.95.183.125,define@sympatico.ca,13163716,000000119727249,5,5,"The person who help me was very good to give me assistance, polite and proffressional.",5
247442,08-SEP-11,07-SEP-11,Elmer,,en,65.93.148.63,frank54@bell.net,13165040,000000119725577,5,5,The technician who installed the internet wrote down the wrong user-id and placed capitals in places that should have been small letters.,4
247859,08-SEP-11,07-SEP-11,Roberto,,en,70.48.55.252,hudson_69@sympatico.ca,13166180,000000119721050,5,5,"have more like him as your customer rep.  Roberto (XX627) was great, he resolved all of my problems and then some.  He spoke and understand the English language - unlike the other rep I have from India.  He listened to me, understood what my problem was and fixed it for me.  He provided excellent customer service - you Bell Canada need more reps like him. It is exactly what I expect from a large company like Bell - an English speaking person who understands your product and can go above and beyond what you have hired him to do.   Debbie 613-623-5833",4
247860,08-SEP-11,07-SEP-11,Abid,,en,70.29.114.123,bcvp@bell.net,13161704,000000119722201,2,1,"My internet stopped working in the middle of my project on November 7th. The project was time sensitive. Because of my loss in service internet until the following day I was not able to send the work and lost the business which was $1500.00. This is business  I cannot just retrieve. Customer service and quick turnaround are the heart of what I do and I trust BELL prides itself in the same.I used to be a ROGERS Customer, came back and currently have all services with BELL. I am confident that you can see fit a compensation for the Business I lost because of this. 

Notes:

The Tech Service on the first try did not resolve the problem.

The second Tech Service (the following day) resolved the problem however I had to call as they had not had a Senior Technician call me back. The technical issue was on BELLS end.

Thanks in advance,

William J. Cosworth
mail - bcvp@bell.net ",3
247861,08-SEP-11,06-SEP-11,Ganesh,,en,70.31.78.139,gosine@bell.net,13149726,000000119682260,3,3,,3
247862,08-SEP-11,07-SEP-11,Mohammed shafeeq,,en,184.147.36.84,b.cuthbert@sympatico.ca,13161532,000000119722002,4,4,"This is the second time that the second call to bell solved  my problem This call he didn,t give up until it was fixed.Unlike the first tech who said that there is nothing he could do.",4
247863,08-SEP-11,07-SEP-11,Mohamed,,fr,69.156.203.114,janik.bouchard@bell.net,13166624,000000119711561,5,5,Rien d'autre,5
247864,08-SEP-11,07-SEP-11,Perumalla,,en,70.50.20.94,neils1@sympatico.ca,13170660,000000119705173,5,5,nothing,5
247865,08-SEP-11,02-SEP-11,Katherine,,en,174.91.83.169,gwlove@sympatico.ca,13097193,000000119611843,1,1,reactivate my hotmail.com service,1
247866,08-SEP-11,07-SEP-11,Jack,,en,70.53.122.23,blaircorcoran@sympatico.ca,13161944,000000119710191,1,1,The service representative did not help resolve the problem. It required the intervention of a supervisor on a subsequent call. ,2
247867,08-SEP-11,06-SEP-11,Oussema,,fr,174.92.227.190,reneesylvain@bell.net,13156746,000000119692691,5,5,rien,5
247868,08-SEP-11,31-AUG-11,Inobel,,en,64.231.248.27,trhend@sympatico.ca,13088709,000000119550327,5,5,,5
247869,08-SEP-11,07-SEP-11,Bry,,en,99.227.222.162,annette2004@sympatico.ca,13161292,000000119723930,5,5,,4
247870,08-SEP-11,07-SEP-11,Kevin,,fr,67.71.95.64,irene.blondeau@sympatico.ca,13166334,000000119724462,4,4,C'est malheureux que les conseillers ne demeurent pas au Canada ,4
247871,08-SEP-11,05-SEP-11,Salvador,,en,70.50.188.67,glenandjenny@bell.net,13136846,000000119661108,3,4,The CSR asked me the same question several times which was annoying.,2
247872,08-SEP-11,07-SEP-11,Daniella,,en,174.95.54.107,davek@bell.net,13163540,000000119722885,5,5,long wait to get assistance,4
247873,08-SEP-11,07-SEP-11,Brett,,en,70.31.40.238,hughfraser@sympatico.ca,13166188,000000119721020,5,5,dont like all the numbers you haveto go throu before you get to taulk to somewone and quite a waite in between.,5
247874,09-SEP-11,08-SEP-11,Sarra,,fr,70.48.92.76,jocelyneft@sympatico.ca,13181374,000000119744619,3,2,Je n'avais pas ce qu'il fallait pour résoudre le problème.  Il me manquait un câble de connexion.,4
247875,09-SEP-11,08-SEP-11,Rym,,fr,50.100.136.198,fcdery@sympatico.ca,13179160,000000119729700,5,5,Le service au téléhone est difficile. Les gens qui nous répondent ont des accents TRÈS MARQUÉS ce qui rend la communication difficile.,4
247876,09-SEP-11,08-SEP-11,Raj,,en,70.31.96.3,dblakely9@sympatico.ca,13178136,000000119743476,4,4,Diffulty understanding re language,5
247877,09-SEP-11,08-SEP-11,Shashank,,en,70.50.211.198,hmbloemendal@sympatico.ca,13180300,000000119752344,5,4,,5
247878,09-SEP-11,08-SEP-11,John,,en,76.67.116.54,fdcollis@sympatico.ca,13179168,000000119752820,5,5,,5
247879,09-SEP-11,08-SEP-11,Sebastian,,en,69.156.94.138,stephanie.lalonge@sympatico.ca,13187422,000000119755212,4,4,"The customer care representative was very cordial and helpful, but, as usual I had difficulty hearing what they were saying.  This was not due to an ""accent"" as is sometimes the case, but to volume.  It sounded like they were speaking very far from the mouthpiece, so it was very difficult to make out what they were saying.  This lack of voice projection seems to be a common problem with the headset equipment that they are using or the transmission from wherever they are located.  Your representatives are most eager to help and appear to be well trained, however, this other problem is very frustrating for both parties and needs to be addressed.",4
247880,09-SEP-11,08-SEP-11,Emmanuel,,en,70.27.65.158,cflueth@sympatico.ca,13177282,000000119734869,2,4,"My son,Andreas, who has a background in IT
was helping me, who at age 85, has limited experience in IT. My son was on the phone for more than 40 minutes, talking to technicians Level 1 and 2 until they finally agreed with him to send a replacement modem for the one which was overheating and had to be hard reset to function properly.It arrived today, Sept.9th. My son's patience saved the day for Bell. I would have terminated the conversation and switched to another supplier. You used to have a level three technician a service,   which,  according to the technician of level 2, has been deleted.   ",2
247881,09-SEP-11,06-SEP-11,Kristen,,en,70.30.32.25,mary12@sympatico.ca,13154004,000000119675981,5,4,,5
247882,09-SEP-11,07-SEP-11,Jamila,,fr,70.53.202.250,michelle.bourgeois057@sympatico.ca,13169940,000000119714415,5,5,,4
247883,09-SEP-11,08-SEP-11,Juan Paolo,,en,69.157.68.228,druss127@sympatico.ca,13178680,000000119740501,5,5,Nothing - it was very well handled,5
247884,09-SEP-11,08-SEP-11,Benjamin,,en,174.95.159.178,big_o_55@sympatico.ca,13176570,000000119744487,3,3,Fixed the problem on the website - I still cannot access my internet bill at My Bell,3
247885,09-SEP-11,05-SEP-11,Nelson,,en,69.158.36.24,rgmroz@sympatico.ca,13141564,000000119661990,2,2,"Unable to connect with the internet. Bell technical service advised that I need a new modem; sent the modem; however, still unable to connect with the internet, necessitating three more lengthy calls with Bell service advisor.",2
247886,09-SEP-11,08-SEP-11,Yosra,,fr,70.55.120.11,vic.jeannemance@sympatico.ca,13188290,000000119732695,5,5,,4
248339,07-SEP-11,06-SEP-11,Pavan,,en,76.66.58.82,kellar5@sympatico.ca,13152190,000000119678723,3,2,Have people with better command of the English language.,3
248340,07-SEP-11,03-SEP-11,Yosimar,,en,64.229.65.155,joedee4vr@sympatico.ca,13120823,000000119629845,5,5,,5
248341,07-SEP-11,06-SEP-11,Cori,,en,76.64.221.26,martadam@sympatico.ca,13153930,000000119687005,5,4,,5
248342,07-SEP-11,06-SEP-11,Rebecca,,en,76.64.221.26,martadam@sympatico.ca,13153932,000000119688524,3,3,,4
248343,07-SEP-11,06-SEP-11,Vijaya,,en,70.51.166.246,james.neizer-ashun@bell.net,13150730,000000119699821,4,4,,5
248344,07-SEP-11,06-SEP-11,Sofien,,fr,69.159.160.85,mjacq_883@bell.net,13154678,000000119697239,5,5,"rien autre , le prepose a répondu exactement a ma dem ande sans avoir senti de presssion",5
248345,07-SEP-11,01-SEP-11,Denis,,en,76.69.48.153,paul.bottone@sympatico.ca,13104095,000000119593251,5,5,Make the phone menu easier to navigate,4
248346,07-SEP-11,06-SEP-11,Kota,,en,184.148.117.102,tikka_kobe@sympatico.ca,13159078,000000119676597,4,4,,4
248347,07-SEP-11,06-SEP-11,Mouna,,fr,67.68.80.24,yalder1@sympatico.ca,13159926,000000119674522,5,5,,5
248348,07-SEP-11,06-SEP-11,Samy,,fr,70.24.233.173,pierre.leclair3@sympatico.ca,13156162,000000119687685,5,4,,4
248349,08-SEP-11,07-SEP-11,Amine,,fr,65.94.176.91,andremillette@bell.net,13161178,000000119716581,5,5,"nous écouter un peux plus quand nous
comprenons pas du premier coup. Eux son
des as de l'ordinateur pas moi.",5
248350,08-SEP-11,07-SEP-11,Gloria,,en,70.49.159.114,enchantedforest@sympatico.ca,13164594,000000119714618,5,5,,5
248351,08-SEP-11,07-SEP-11,Kyle,,en,207.164.79.107,don.huxtable1@sympatico.ca,13164074,000000119722883,5,5,"took too long, not kyles fault!",5
248352,08-SEP-11,06-SEP-11,Garry,,en,69.157.119.106,lguest@bell.net,13152870,000000119687353,5,5,"I understand there is a better long distance rate available @ 1500 min. for $6.95 per mon & NO network access charge. I wasn't offered this, but my neice just told me she has this.",5
248353,08-SEP-11,07-SEP-11,Vinay,,en,65.93.117.166,donna333@sympatico.ca,13164112,000000119717762,5,5,"Use English speaking, Canadians/US based call centres.",4
248354,08-SEP-11,01-SEP-11,Alexandra,,en,65.93.117.166,donna333@sympatico.ca,13095033,000000119588531,5,5,Use English speaking Canadian/US based call centres.,4
248355,08-SEP-11,07-SEP-11,Mohsen,,fr,76.69.99.220,jean096@sympatico.ca,13166808,000000119725120,5,5,,5
248356,08-SEP-11,06-SEP-11,Seifeddine,,en,184.145.121.33,france.tolhurst@sympatico.ca,13149074,000000119699514,1,1,"Stop talking to people like they are stupid. Also being told that unless I have a cell phone #, they cannot solve my problem... A bit much I think.",1
248357,08-SEP-11,01-SEP-11,Andrea,,en,174.94.8.49,jean-charles.mattar@sympatico.ca,13078037,000000119577307,4,4,,5
248358,08-SEP-11,02-SEP-11,Matthew,,fr,184.148.246.56,jean-robert.charbonneau@sympatico.ca,13112505,000000119624600,4,2,"M'informer que mon systeme MSN Premium Bell etait non fonctionnel,et que j'avais un probleme de ligne. Je vais sur l'internet lorsque j'ai une disponibilité, si je n'y avait pas ete, Bell continue a me facturé quand meme mais moi j'ai pas le service pour lequel je paie.La réparation a ete fait dimanche et tout un travail du tecnicien pour reparer. Il a corriger plusieurs choses mais mon MSN ne fonctionnait pas plus, il ne comprenait pas le probleme. J'ai du attendre jusqu'au mardi suivant avant de retelephoner au 310-7873 afin de pouvoir avoir mon MSN Premium Bell et le conseiller semblait etre plutot impatient envers mes demandes mais apres il a pu resoudre le problemes. A chaque fois que je telephone a ce service on dirait que je pogne soit un impatient, un colerique, un je peu pas vous aidez. La prochaine fois que je telephone et que je pogne un conseiller de mauvais poil je penserai a regarder  votre competiteur pour voir ce qu'il offre. ",3
248359,08-SEP-11,07-SEP-11,Devin,,en,174.93.165.66,george.novak@sympatico.ca,13165354,000000119705572,5,5,"Being ashamed to be your shareholder, a company making constantly errors. And Mr Sabia desn't have even the courtessy   to sen an applogy for all the problems I have with BELL, this si noot acceptable at all!!!!!!!!! ",1
248360,08-SEP-11,07-SEP-11,Khalil,,fr,70.49.60.91,jeantruite@sympatico.ca,13166832,000000119724822,3,3,m'avertir a l'avance que je recevrait un nouveau modem que je n'est pas commander.,3
248361,09-SEP-11,03-SEP-11,Mathieu,,fr,70.55.160.251,jdevost_007@sympatico.ca,13120573,000000119634912,5,4,,5
248362,09-SEP-11,02-SEP-11,Niyaz,,en,70.54.5.225,intrepidxl1@sympatico.ca,13112263,000000119625538,5,5,,5
248363,09-SEP-11,08-SEP-11,Hassiba,,fr,76.71.221.218,lavoiefac7@sympatico.ca,13182500,000000119737013,5,5,,5
248364,09-SEP-11,08-SEP-11,Aroua,,fr,174.92.243.8,leblond7@sympatico.ca,13182542,000000119745540,4,4,,5
248365,09-SEP-11,06-SEP-11,Anna marie,,en,65.93.164.196,jc-denis@sympatico.ca,13150916,000000119673624,5,5,,4
248366,09-SEP-11,08-SEP-11,Salvador,,en,65.95.134.178,pjanssen@sympatico.ca,13185578,000000119742729,5,5,,4
248367,09-SEP-11,08-SEP-11,Soumia,,fr,70.52.65.137,france.amesse@sympatico.ca,13179272,000000119734033,5,5,être pro-actif et appeler le client lorsqu'il n'est plus sous contrat pour qu'il continue de bénificier des meilleurs services pour le prix que le client paie.,4
248368,09-SEP-11,30-AUG-11,Chaganti,,en,184.151.63.202,paul.moore3@sympatico.ca,13066465,000000119539809,5,4,,5
248369,09-SEP-11,07-SEP-11,Latregan,,fr,70.29.245.24,glessard2020@sympatico.ca,13165556,000000119713093,5,5,,5
248370,09-SEP-11,06-SEP-11,Dheeraj,,en,70.53.105.218,daleake@sympatico.ca,13147354,000000119680560,4,4,The fellow I spoke with was polite but I still had trouble understanding him.  I don't think English is his birthplace language.,3
248371,09-SEP-11,06-SEP-11,Noureddine,,en,67.71.21.13,dmeilleur@sympatico.ca,13148076,000000119686326,5,4,"The technicien had been very patient and polite.   He did a great job . 

Thank's to him my e mail is working.

Thank you.",5
248372,09-SEP-11,08-SEP-11,Chantal,,en,50.101.150.82,lynn.angus@sympatico.ca,13183088,000000119739932,1,1,,1
248373,09-SEP-11,06-SEP-11,Gabriela,,en,184.147.228.204,savidon@sympatico.ca,13157684,000000119681577,5,5,,5
248374,09-SEP-11,05-SEP-11,Alejandro,,en,70.48.59.235,sforsunshine@bell.net,13142200,000000119666223,5,5,,5
248375,09-SEP-11,08-SEP-11,Roshan,,en,70.50.33.118,egibbs@sympatico.ca,13178852,000000119753726,4,3,"The problem remains with my Outlook Express. I am connected (I wasn't before) but I must go through""T00ls"" in order to Send and Receive messages.",5
248376,09-SEP-11,09-AUG-11,Houcine,,fr,70.30.193.40,scote2@sympatico.ca,12855331,000000119046018,5,3,,4
248377,09-SEP-11,08-SEP-11,Arjuman,,en,174.95.143.181,imdj@bell.net,13180508,000000119752211,3,1,"I was told I would receive a return phone call today (Friday, Sept. 9/11 at appro. 6 pm) to further discuss and resolve the issue. I received no phone call. I still await resolution and would appreciate a follow up call.",3
248378,09-SEP-11,08-SEP-11,Alexandra,,en,65.95.189.117,dave.fenech@sympatico.ca,13178044,000000119753741,5,5,Absolutely nothing,4
248379,09-SEP-11,07-SEP-11,Mariela,,en,174.89.67.106,r.hortensius@sympatico.ca,13171704,000000119703574,5,5,,5
246972,07-SEP-11,06-SEP-11,Cath,,en,184.144.72.57,mikespike7@sympatico.ca,13154606,000000119677924,1,1,"Consider your customer loyalty an important asset to your business and keeping those loyal customers by not manipulating them into changing plans.  During the years and the many more offers by other vendors to switch, we stayed with Bell.  Even though our internet speed was much less than your competitors for the same price and frequently our service would  freeze, we stayed. Until now,finally with billing manipulation by your customer service billing dept removing my credits even though we continued to make our payments , charging $94 for only 6 mbps you have successfully lost our business to your competitor offering, 14 mbps and 80 gig for $42.
it wasn't only price but more so the fact we were paying for half the speed and then you doubled our bill !!! Bell CS agents have solicited us many times to switch our service because we had unlimited download, I believe it was this last resort tactic of bill manipulation  that was suppose to get us to change our plan. Regardless of what you say. I have been spoken to by someone with experience with the CRTC and they are encouraging me to investigate further.  I have yet to make a decision.",1
246973,07-SEP-11,06-SEP-11,Michael,,en,76.69.52.167,beaumontmgmt@sympatico.ca,13145522,000000119690806,1,1,give me the directions I requested to get internet tracker working,2
246974,07-SEP-11,06-SEP-11,Oscar,,en,65.94.196.252,gerrygroves@sympatico.ca,13149452,000000119687745,4,4,SENT ME A NEW MODEM MONTHS AGO AND HAVE THE SERVICE MAN SHOW UP WHEN YOU SAID THEY WERE GOING TO BE HERE,4
246975,07-SEP-11,05-SEP-11,Mohammed,,en,76.66.39.248,stvchambers@sympatico.ca,13142682,000000119655574,3,3,"believe what I was saying
It was proved to be true",
246976,08-SEP-11,07-SEP-11,Kevin,,en,184.145.78.145,abe.anthony@sympatico.ca,13160658,000000119727874,5,4,"Bell should not be charging the customer for shipping / returning a rented modem, it seems to be an unfair cost to the customer, in my case the cost charged was over $20. The modem should be part of doing business, also maintining a good customet relations.

Cheers. 

  ",5
246977,08-SEP-11,06-SEP-11,Robbie,,en,184.145.48.62,borack@sympatico.ca,13145934,000000119680836,4,1,Customer care was good. On going incredibly frustrating experience trying to sort out why I was given & billed for two internet accounts over the past several months. Not resolved as yet. ,1
246978,08-SEP-11,07-SEP-11,William,,en,70.27.43.204,lawrence.gilbert@sympatico.ca,13168246,000000119703508,5,4,,4
246979,08-SEP-11,02-SEP-11,Elyes,,fr,67.68.124.110,myb7@bell.net,13103207,000000119620524,4,4,,5
246980,09-SEP-11,07-SEP-11,Brett,,en,70.50.59.4,m.l.hamilton@bell.net,13168988,000000119725049,3,4,It took me over an hour between being on hold 3 different times and getting 2 different C/S people who had no idea how to rectify my problem. It wasn't until I told the 2nd C/S person that I was going to cancel my account that I was transferred to Brett in the Loyalty dept that I finally got satisfaction. Although that still remains to be seen as the changes promised won't come into play until Saturday.  ,3
246981,09-SEP-11,03-SEP-11,Abdallah,,en,174.95.227.60,sylvie.lafontaine010@sympatico.ca,13124717,000000119642181,4,3,,3
246982,09-SEP-11,07-SEP-11,Mylene,,en,70.29.69.139,aaka869@sympatico.ca,13160600,000000119713643,4,4,,3
246983,09-SEP-11,08-SEP-11,Shawn,,en,65.95.163.54,darcannon@sympatico.ca,13178002,000000119740476,5,5,"nothing, it was a smooth process and the representative was very cordial and accommodating.",4
246984,09-SEP-11,08-SEP-11,Clarisse,,fr,67.68.146.58,lyse2003@sympatico.ca,13183106,000000119737310,5,5,"pas du tout L'agent a été  très bien et très patience merci a vous ...
Lyse ...",5
246985,09-SEP-11,08-SEP-11,Med amir,,fr,174.92.240.242,rogerlafleur1935@bell.net,13186328,000000119752565,5,5,Le technicien a pris en charge mon ordinateur et a réglé le problème parfaitement.,5
246986,09-SEP-11,05-SEP-11,Faiza,,fr,69.157.130.115,gilles.laverdiere@sympatico.ca,13136772,000000119660818,5,5,,5
246987,09-SEP-11,08-SEP-11,Henda,,fr,69.159.139.29,jos.berube@sympatico.ca,13181580,000000119732019,5,4,omme c'était une panne de réseau...il aurait fallu que le message enregistré soit plus rapide...mais tout est réglé.,4
246988,09-SEP-11,08-SEP-11,Claude,,fr,142.100.131.7,jonathan53@sympatico.ca,13181568,000000119746014,4,4,Donner au téléphoniste un espace mieux INSONORISÉ. On entend presque les conversation voisines... et ca nous fait répéter PLUS...,3
246989,09-SEP-11,08-SEP-11,Keith,,en,65.95.133.81,gdvibe@sympatico.ca,13179566,000000119748852,5,5,"THis was the best service I ever received from Bell.
Keith was great",5
246990,09-SEP-11,08-SEP-11,Rudolf,,en,70.27.143.154,gdlarose@sympatico.ca,13179554,000000119735090,5,2,"I was told the problem was with Windows and given the phone number to contact . The Microsoft attendant could not help me and suggested I call my computer manufacturer as they were the ones who could help me.I did not call Acer. 
After a couple of hours verifying, by myself, firewall issues,email protocols I finally stumbled on the solution. It turns out that the pictures I was trying to vision were blocked by the Bell security system under AD BLOCKER. When I turned the AD BLOCKER off I was able to view the said pictures. I am providing this information so that you can pass it on to the technician.",5
246991,09-SEP-11,08-SEP-11,Jean Paul,,fr,67.68.248.217,hvs21@sympatico.ca,13180418,000000119750542,1,1,"On sent que le conseiller suit une démarche rigide au lieu d'écouter réellement. Après 4 h au téléphone (sans exagérer) on décide d'envoyer un technicien, ce que j'avais demandé dès la première minute. On pose de drôle de question (pourquoi s'entêter à vider l'Historique d'internet explorer sur 1 pc en particulier alors que j'utilise firefox et que le problème de connexion est sur plusieurs ordi).. Ceci n'est qu'un exemple parmi tant d'autres (un autre conseiller m'a dit que c'était probablement le site de Google qui est lent... comme si j'avais navigué sur un seul site avant d'appeler!!) C'est frustrant à la longue. Le technicien lui-même très sympathique et compétent. C'est juste extrêmement long et pénible d'avoir le soutien dont on a vraiment besoin.",2
246992,07-SEP-11,06-SEP-11,Stephan,,en,70.53.0.47,diane.deschene083@sympatico.ca,13147932,000000119682718,5,5,I can't think of anything service was absolutely satisfactory,5
246993,07-SEP-11,01-SEP-11,Reshma,,en,69.158.26.12,richard.thorman@sympatico.ca,13085769,000000119579794,4,3,,4
246994,07-SEP-11,06-SEP-11,Jean-Philippe,,fr,74.198.164.144,mastropietro.riccardo@sympatico.ca,13154050,000000119686587,5,4,,5
246995,07-SEP-11,06-SEP-11,Gattu,,en,70.49.30.209,webbh@bell.net,13159716,000000119695609,5,5,,5
246996,07-SEP-11,31-AUG-11,Firas,,fr,65.92.250.203,drivest4@sympatico.ca,13074867,000000119559375,1,1,"C'est le troisième conseiller que j'ai contacté. Le deuxième avec qui j'ai clavardé m'a dit qu'on me rappelerait dans les 72 heures. Vu que personne ne m'a rappelé, j'ai téléphoné et le troisième n'ayant pas pu résoudre le problème m'a dit qu'on me rappelerait dans les 48 heures... il y a 7 jours de cela.",1
247443,08-SEP-11,07-SEP-11,Raouf,,fr,184.145.215.27,alain.michard@sympatico.ca,13160848,000000119720640,5,5,Améliorer la qualité de la communication.  On entend beaucoup de conversations et de bruit ambiant des autres tecniciens en arrière donnant du service et les dispositifs que vous utilisez donnent souvent une impression de coupure de la conversation avec le technicien.,5
247444,08-SEP-11,07-SEP-11,Jill,,en,174.95.67.140,JudiLloyd@bell.net,13160362,000000119702790,2,1,"Not left me on hold for such a long time and then cut me off.  This was my sixth call regarding my connection problem and everytime I called, I had to explain the problem although I had a case number from Client Care.",4
247445,08-SEP-11,07-SEP-11,Eya,,fr,174.91.236.17,chamots@sympatico.ca,13162684,000000119705158,5,5,,5
247446,08-SEP-11,07-SEP-11,Luis,,en,74.15.56.59,shicli@sympatico.ca,13173082,000000119723538,4,4,Speak a little slower as I have a hearing problem.,5
247447,08-SEP-11,06-SEP-11,Roy,,en,74.12.47.228,hnjford@bell.net,13150266,000000119677126,5,5,,4
247448,08-SEP-11,05-SEP-11,Rudys,,en,76.67.113.139,bertmarks@sympatico.ca,13134192,000000119662566,4,4,,5
247449,08-SEP-11,31-AUG-11,Mariama,,fr,184.148.176.148,francois.lemay@sympatico.ca,13075917,000000119561180,2,2,Eviter de me faire perdre du temps car j'ai été une heure au téléphone pour obtenir l'information nécessaire pour décider si je restais avec Bell ou non.  Le dossiser Internet a été réglé mais pas celui de la téléphonie.  Pour ce qui est du téléphone la personne ne semblait pas au courant des tarifs et ne semblait pas du tout intéressé à me garder comme client.  De plus son accent faisait que j'avais de la difficulté à la comprendre et je devais répéter pour me faire comprendre.  Je songe donc a transférer ma téléphonie vers une autre compagnie.,2
247450,08-SEP-11,07-SEP-11,Med Anis,,fr,69.156.66.106,paule.gagnon@sympatico.ca,13171218,000000119719460,4,4,"Ne pas tenter de me vendre quoi que ce soit, mais vous contenter de résoudre mon problème de connexion.",4
247451,08-SEP-11,07-SEP-11,Stephen,,en,70.27.113.59,mharvey10@sympatico.ca,13169854,000000119704573,5,5,Nothing: It was fine,4
247452,08-SEP-11,07-SEP-11,Stephanie,,fr,174.93.226.185,f-guilbault@bell.net,13164716,000000119713851,5,5,,5
247453,08-SEP-11,07-SEP-11,Vamsi,,en,65.95.212.139,r-powath@sympatico.ca,13171678,000000119703779,4,4,continue the good service.,5
247454,08-SEP-11,07-SEP-11,Wael,,fr,72.38.29.137,pierre.gilbert025@sympatico.ca,13171444,000000119703870,1,1,probleme non regler apres 3 appels...Quel bon service,1
247455,08-SEP-11,07-SEP-11,Alex Arnoldo,,en,70.24.89.76,ken.nevison@sympatico.ca,13167860,000000119705963,,,I contacted your customer service to advise that pictured imbedded in e-mails were not shown. When I checked your website forum many other people were having the same problem. I told the rep that but he wanted to go through diagnostics on my computer. I again explained that the problem was probably with Bell Mail and to check the forums. He did and came back to tell me that it was a Bell problem and that there was supposed to be a fix that day. I would think that the first thing a rep should do is check to see if any problems exist with service originating from Bell before exploring other issues. This and other problems with Bell seem to be ongoing. ,
247456,08-SEP-11,07-SEP-11,Fatma Sawcen,,fr,24.201.105.75,tammy.landry@sympatico.ca,13173690,000000119707820,2,5,"la conseillere n'avait pas d'experience, elle a du faire appel à un autre conseiller plusieurs fois.  Un probleme de 10 minutes a pris plus de 30 minutes.  De plus, tres difficile de comprendre la conseillere...language",2
247457,08-SEP-11,07-SEP-11,Wayne,,en,64.231.82.146,cummingsjl@sympatico.ca,13163246,000000119704686,5,5,,5
247458,08-SEP-11,06-SEP-11,Faqria,,en,184.145.172.123,simbee@sympatico.ca,13158100,000000119674489,4,4,better english speaking person,4
247459,08-SEP-11,07-SEP-11,Aroua,,fr,70.30.224.55,jscdolvr@sympatico.ca,13167504,000000119703406,5,5,,5
247460,08-SEP-11,07-SEP-11,Balaji,,en,174.88.54.84,kanti@sympatico.ca,13167728,000000119725536,5,5,Nothing could have been better.,5
247461,08-SEP-11,07-SEP-11,Robert,,en,74.15.22.92,fruch@sympatico.ca,13165086,000000119713366,1,1,"I do not believe that I was talking to Robert.  The lady that I was talking to was going to connect me with somebody but I refused because I had already spent about 40 minutes on the telephone and my one question had not been answered.  I was only asking why my bill had changed between July and August when I had spent time on the telephone in June speaking to two of Bell's representatives.  The bill might be right, but the lady I spoke to had no idea and kept putting me on hold.",2
247887,09-SEP-11,08-SEP-11,Mohammed,,en,74.198.87.33,luis81@sympatico.ca,13183046,000000119754402,2,2,"I have called several times over the last month for simple requests including address change, and also to set up a one bill as I signed up for Bell home phone as well as to link it with my bell dsl account of which I have been a customer with for many years.  It has been exhausting and each time I have called it has been difficult to understand and also nothing that I requested to have done, was done,  address change,  change my speedstream modem for a wireless router\modem, link my internet account with bell home phone,  correct the spelling of Lori to Lora (fiancee) and also both of our names are supposed to be on the account, that was supposed to be done two months ago and now it was found that it is not done,  there are several other problems to which I will not get into now however being frustrated with repeated calls and no action over the last few months I plan on changing over to Rogers for internet and home phone,  I considered Bell as well for TV for the new home however I will be choosing another company as well.  ",1
247888,09-SEP-11,06-SEP-11,Mohamed Amine,,fr,74.12.172.30,giletlou@sympatico.ca,13149560,000000119694159,3,3,Je m'attendais à être informé de la solution que vous avez apporté à mon problème.....  Il semble que c'était la ligne téléphonique à l'extérieur de la maison qui causait problème .... On m'avait suggéré que mon ordinateur Apple était la cause du problème.... J'ai communiqué avec Apple Canada qui eux croyaient que la source de mes difficutés était Bell sympatico.  Présentement je reçois mes courriels et peux naviguer sur safari.  Toutefois j'ignore toujours la source du problème et la solution apportée. Auriez-vous l'obligeance de m'en informer. Merci!,3
247889,09-SEP-11,08-SEP-11,Med Hedi,,fr,65.92.176.168,pbrodeur00@sympatico.ca,13185332,000000119733846,5,5,,5
247890,08-SEP-11,07-SEP-11,William,,en,70.27.102.234,barb.ellis@bell.net,13161614,000000119708222,5,4,,5
247891,08-SEP-11,07-SEP-11,Sam,,en,174.94.45.57,adrienne.harris@sympatico.ca,13160752,000000119717851,3,4,"REp told me the issue would be resolved by midnight of next day which was about 30 hrs after the problem was report, even though the problem was fixed well before the timeline provided, 30 hours is unacceptable. It necessitated my taking a day off work as I work from home. Given that I only use Bell services, I am not happy (again) with Bell.",1
247892,08-SEP-11,07-SEP-11,Inobel,,en,70.53.107.4,darryl.gromeder@sympatico.ca,13163508,000000119706720,2,4," First rep was very
rude (male name Juan I think) He hung up
when dealing with my daughter causing me
to call the 2nd time we were very upset
we might change companies because of this",2
247893,08-SEP-11,07-SEP-11,Manel,,fr,65.93.48.140,am.castonguay@sympatico.ca,13161022,000000119714334,5,5,,5
247894,08-SEP-11,07-SEP-11,Vamsi,,en,67.70.45.90,369jb@sympatico.ca,13160154,000000119713577,5,3,,4
247895,08-SEP-11,06-SEP-11,Ingrid,,en,65.93.207.207,jmfm@sympatico.ca,13151396,000000119680453,3,3,"expain in more depth how this motem aperates....

   Password--- expanation--- on the box--3 sets....",3
247896,08-SEP-11,06-SEP-11,Greg,,en,69.158.49.69,malkani@sympatico.ca,13153578,000000119684401,4,3,I called for a problem with connectivity of my ipad. The tech assisting me was unfamiliar with all its details but I gather this is not a supported device. He showed me a workaround but the main problem remains.,4
247897,08-SEP-11,07-SEP-11,Paul,,en,134.117.23.124,penka.matanska@sympatico.ca,13171320,000000119709004,1,1,"Please have representatives from Canada. The wating times are unrealistic, I was on the phone for more than an hour and the issue did not get resolved. Only got trnasferred from one person to another 5 times and had to repeat the problem every single time!
It is extreamly stressful to talk to the people who are ""suppost"" to have technical knowledge on the products and being able to resolve the problems and at the end not to do anything. This is the second time we are calling for the same problem, the first time the technician failed to show up. I am not sure if he will show up this time.",1
247898,08-SEP-11,22-AUG-11,Miguel,,en,174.89.131.154,lpartner@sympatico.ca,12980221,000000119353435,3,,"This problem (which was started by a Bell error) took 5 days, around 20 calls and 20 hours of my time to resolve!

My calls were disconected in transfers 5 or 6 times and no department seemed to know who was responsible or who could fix it. 

Miguel excepted, I generally found the representatives (and their managers) to be curt and condescending. They did not resolve the problem or follow up but preferred to pass the buck to another department.

I find this level of support to be abysmal and am ashamed that Bell is a Canadian company.

I will not recomend Bell to anyone and as soon as technology makes it possible will consider dropping all of my Bell. accounts.",1
247899,08-SEP-11,06-SEP-11,Romy,,en,76.69.32.48,wallacebruce@bell.net,13159648,000000119683732,5,5,,5
247900,08-SEP-11,06-SEP-11,Walid,,en,142.221.110.4,n.petrangelo@sympatico.ca,13155104,000000119697534,1,1,The representative dropped my call and I had to call back after 25 minutes on hold.  He was not able to rectify the loss of my internet service.,1
247901,08-SEP-11,07-SEP-11,Umesh,,en,64.229.228.35,gord.woolley@sympatico.ca,13165628,000000119723692,3,2,Explain to me what was been done and why. His explanation was very vague. Also he mentioned I will be working on your computer and I will phone you when I'm done. At no point did he inform me I was suppose to stay in front of the computer and click on my usernamne when that screen came up. ,3
247902,08-SEP-11,02-SEP-11,Veerapuram,,en,174.95.147.196,millsite@sympatico.ca,13102653,000000119609744,2,4,"The problem was quickly indemnified as a faulty power supply. It was Friday 1:00 pm.
The only solution offered was a puralator delivery which did not arrive until Wednesday pm. I was off internet for 5 days. There was no service option for a rapid delivery or even a customer offered pick-up. This is not good service. The repair part worked and that was good but if it had not we would have been further delay. A modem and its power supply should have been sent together, by express delivery within 24 hours in my opinion.",2
247903,08-SEP-11,07-SEP-11,Gregory,,en,65.93.163.5,parkyn@sympatico.ca,13171082,000000119716777,5,5,I would rather not have had to make the call in the first place.  It was time consuming.,4
247904,08-SEP-11,07-SEP-11,Kanchumarthi,,en,65.92.108.126,mpiatt@sympatico.ca,13170320,000000119706979,5,5,"The supervisor who handled my problem with internet services was SO amazing!!  She sent a new modem right away, and it arrived by Puralator so I wasn't without internet for very long",5
247905,08-SEP-11,07-SEP-11,Reina,,en,70.27.37.243,ihutchinson@sympatico.ca,13166274,000000119713592,4,4,,4
248380,09-SEP-11,08-SEP-11,Prego Junior,,en,65.95.185.217,riccardi@sympatico.ca,13186072,000000119754883,5,4,,5
248381,09-SEP-11,08-SEP-11,Haley,,en,76.69.135.147,Craig.Morrow@bell.net,13175148,000000119742423,4,4,,4
248382,09-SEP-11,08-SEP-11,Luis,,en,174.95.210.130,thekings@sympatico.ca,13187856,000000119738284,2,1,Have better knowledge of computer operating system,3
248383,09-SEP-11,02-SEP-11,Neha,,en,69.157.44.51,densab@sympatico.ca,13094665,000000119620787,1,1,We do not want to talk to someone over seas in China/Asia/India or where ever the call centre is in eruope.  Can not understad ehat they are saying and they do not understand us.,2
248384,09-SEP-11,04-SEP-11,Nelly,,en,76.67.56.227,jim.turner1@sympatico.ca,13128861,000000119652645,1,1,"Nellt,The person I spoke to on Sept. 4, and also Carlos, the person I spoke to on Sept. 5 both tried to fix the situation, and when they couldn't, both ""escalated"" the problem.

They both said that someone had tried to hack into my email account in order to sent out spam.

I was told that I would receive a phone call within 24-48 hours re the problem.

By Sept. 9 I had not received any contact so I called again.  Zeti, the person to whom I spoke this time, said it was a server problem and that he would ""escalate"" my case as a priority.

I have now been without email for 6 days and have not been contacted re the resolution to this problem.

I am frustrated, angry, and considering changing my internet services to Rogers.",1
248385,09-SEP-11,06-SEP-11,Duncan,,en,69.157.44.51,densab@sympatico.ca,13147830,000000119683878,5,5,"Eventhough the call centre was overseas, he understood and helped me right away and gave me great customer services...finally...",3
248386,09-SEP-11,08-SEP-11,John,,en,76.64.3.223,bmcgreish@bell.net,13176655,000000119754749,5,4,My internet connection fails far too often. I find that I am rebooting at least once and often two or three time a week.  In some instances I have rebooted two to three times in one day.,4
248387,09-SEP-11,08-SEP-11,Juan,,en,76.64.94.73,bob-shirleynormore@sympatico.ca,13176668,000000119751914,5,5,Time waiting reduced.,5
248388,09-SEP-11,08-SEP-11,Pascal,,en,74.12.248.73,harveys@sympatico.ca,13180136,000000119753123,3,2,the bell tech was very hard to understand. i had to guess what he was saying or ask him to repeat himself,3
248389,09-SEP-11,08-SEP-11,Juliio,,en,65.92.101.232,tbagayawa@sympatico.ca,13187736,000000119740751,4,4,,4
248390,09-SEP-11,08-SEP-11,Sunhith,,en,76.64.94.73,bob-shirleynormore@sympatico.ca,13176670,000000119744594,3,3,"Never did a shut down & start up Propreceder.Should have, because problem was not corrected,and came back on next opening  of PC.but otherwise good job, well done.Thanks...",5
248391,09-SEP-11,07-SEP-11,Jacqueline,,en,74.14.88.249,cathan@sympatico.ca,13162550,000000119716849,3,1,"The Sept 9, service rep Joy was much better and talked us through getting up and on line again.",4
248392,09-SEP-11,08-SEP-11,Shakeel,,en,174.88.22.90,troy.darling@sympatico.ca,13188110,000000119752286,1,1,He could have had a clue what on what I was talking about,1
248393,09-SEP-11,08-SEP-11,Prue,,en,64.231.91.71,joy.fletcher@bell.net,13181640,000000119741168,5,5,It was very helpful,4
248394,09-SEP-11,08-SEP-11,Mike,,en,174.94.46.186,elizabeth065@bell.net,13178916,000000119753637,5,5,,5
248395,09-SEP-11,08-SEP-11,Leni,,en,76.70.81.15,larry.ogden@sympatico.ca,13182450,000000119745462,3,4,,4
248396,09-SEP-11,08-SEP-11,William,,en,184.147.38.132,konstantin.predojevic018@sympatico.ca,13182266,000000119736644,2,3,,5
248397,09-SEP-11,07-SEP-11,Meher,,fr,174.95.236.165,cormier.ducharme@sympatico.ca,13163162,000000119724384,1,2,"- avoir un ton moins condescendant;
- vraiment écouter les explications du client et non essayer de deviner le problème;
- pas couper la parole du client quand il essai expliquer son problème;
- de vouloir vraiment aider le client;
- de ne pas mêler la religion dans la discussion;
- de comprendre le problème du client
- de faire moins attendre le client sur la ligne téléphonique pendant la discussion
- dêtre au courrant du dossier du client et les derniers appels 
- mettre les intérêts du client en priorité
",1
248398,09-SEP-11,09-SEP-11,Aswathy,,en,70.50.58.54,shafique.parpia@sympatico.ca,13186910,000000119755305,5,5,,5
248399,09-SEP-11,07-SEP-11,Elda,,en,76.71.96.179,donald.whittaker@sympatico.ca,13164078,000000119717084,4,4,Off shore help with better accents,5
248400,08-SEP-11,07-SEP-11,Arturo,,en,70.53.224.46,ghcregan@sympatico.ca,13165446,000000119724205,4,5,,4
248401,08-SEP-11,07-SEP-11,Mohsen,,fr,69.156.16.182,slamgendron@bell.net,13173194,000000119726051,5,5,Le service était excellent.,5
248402,08-SEP-11,04-SEP-11,Leni,,en,69.156.59.109,jacky.connell@sympatico.ca,13128593,000000119644839,,2,"the service tech that finally came to the house on Thursday Sept. 8/11 was excellant but everything else leading up to his arrival was terrible.I had to call serveral times ,I WAS GIVEN SEVERAL DIFFERENT RESPONSES, I was put on hold for long periods of time . Most of the people I talk to could not speak English very well. It was very annoying and frustrating. IF there was another option for another service provider I would have switch immediately.",2
248403,08-SEP-11,02-SEP-11,Ben,,en,174.88.101.204,vanda.richard@sympatico.ca,13108377,000000119606978,1,1,,1
248404,08-SEP-11,02-SEP-11,Shoab,,en,174.88.101.204,vanda.richard@sympatico.ca,13108379,000000119605105,1,1,,1
248405,08-SEP-11,06-SEP-11,Michael,,en,76.64.211.225,joseph.gravel@sympatico.ca,13151702,000000119690011,1,1,"your customer service is worthless.
after 3 prior attempts over span of 2 months -your customer sevice reps could not accomplish a renewal-extension of my previous contract for phone and internet. -your website is a confused mess -fear not - I am now going to Primus for my sevices. -your company has become a confused monolith out of touch with customers-    ",1
248406,08-SEP-11,06-SEP-11,Med Wassim,,fr,70.30.221.139,lily77@bell.net,13152918,000000119700358,1,1,"me donner un meilleur service, votre employer essayais de me vendre un autre internet plus chère  au lieu de résoudre ma situation qu'il n'a jamais résolu et dans notre conversation il continuais et insistais et je lui ai répéter que je n,étais pas intéressé alors je n'ai vraiement pas aimée le service chez bell hier et je souhaite de jamais parlé avec ce representant Med Wassim ou un autre comme lui je suis trés insatisfait du service chez bell!",
248407,08-SEP-11,07-SEP-11,Richard,,fr,70.53.213.163,2louis@bell.net,13160150,000000119709260,5,4,Have a better understanding of Mac computer.,5
248408,08-SEP-11,06-SEP-11,Philo,,en,64.231.21.86,j___rose@sympatico.ca,13150632,000000119690155,2,2,Could not understand so of service reps instructions because of accent I'm not familiar with. Final result was to send rep to house. confirmation #9151779. Time was to be between 8am and 12pm. Now 6pm no person has called as arranged or come to house. The Bell and I are getting close to the end of our relationship.  ,1
248409,08-SEP-11,07-SEP-11,Max,,en,69.157.49.16,rhotston@sympatico.ca,13172022,000000119720639,4,4,Faster responce time,3
246997,07-SEP-11,06-SEP-11,Minu,,en,70.26.36.193,dorothy.v@sympatico.ca,13148188,000000119698158,5,5,resolve my problem the first time I called.,
246998,07-SEP-11,06-SEP-11,Cintia,,en,209.226.103.52,supenny@sympatico.ca,13158602,000000119697118,5,3,"Have this questionaire be friendlier 
to dial up customers.  Suggest the programmer, programs in dial up mode.
Re the recommending question below. Telephone and internet services really don't come up in conversations very often so,not likely to recommend.",2
246999,07-SEP-11,03-SEP-11,Maria,,en,174.94.42.217,wmrooksby@sympatico.ca,13125341,000000119637515,5,4,,5
247000,07-SEP-11,06-SEP-11,Melvin,,en,70.54.91.170,dldonaldson@bell.net,13148044,000000119695478,5,5,"I forgot to mention two other problems:
1. I am restricted to sending a maximum of 10 attachments (pictures) on a forwarded email.
2. I cannot get the email attachments where the pictures are in a square with the little red ""x"" in the upper left hand corner.",3
247001,07-SEP-11,06-SEP-11,Iris,,en,70.48.229.164,e.schabas@sympatico.ca,13148404,000000119671942,4,4,Avoidin g errors in mail delivery,4
247002,07-SEP-11,02-SEP-11,Zishan,,en,76.65.42.214,mahaibrahim@sympatico.ca,13101471,000000119612189,3,3,,3
247003,07-SEP-11,06-SEP-11,Juan Paolo,,en,65.93.85.11,plroberts@sympatico.ca,13156240,000000119692682,4,5,,4
247004,07-SEP-11,06-SEP-11,Aria,,en,65.94.67.188,mseidman007@sympatico.ca,13154942,000000119691163,4,4,,3
247005,09-SEP-11,08-SEP-11,Maureen,,en,70.24.148.126,a.artale@sympatico.ca,13175402,000000119748490,4,4,notifying me in writing that my student plan(internet) had expired past June also any loyalty plans should also be in writing customers with any question could call in. The reason is while back ago i got a call regarding my internet service and was taken off the grandfather plan the rep certainly did her job to take me off the plan but have a very dissatisfied customer,4
247006,09-SEP-11,06-SEP-11,Ben,,en,184.148.113.26,eileen.shaw@sympatico.ca,13148492,000000119682351,5,5,None,5
247007,09-SEP-11,08-SEP-11,Sandra,,en,174.89.141.63,a.filipe@bell.net,13175412,000000119734179,5,4,"Phone wait to talk to someone over 15 minutes, needs to be shorter.",4
247008,09-SEP-11,08-SEP-11,Cheryl,,en,74.15.23.194,erin_dave@sympatico.ca,13179032,000000119749656,2,2,"Got my request right the first time when I called on Aug.13th and recieved 2 transaction confirmation emails effective Aug.15th.  I don't think I should have to call in, talk to each department separately (TV, phone, internet) to get each of my services corrected.",1
247009,09-SEP-11,08-SEP-11,Sushil,,en,67.70.19.155,kathrick@sympatico.ca,13181988,000000119751118,5,5,Not make me wait a week to have this fixed.  ,
247010,09-SEP-11,08-SEP-11,Slim,,fr,70.53.220.81,a.robicheau@sympatico.ca,13175434,000000119746165,5,5,"










































Rien de tout. Je m'attendais à une explication. Je l'ai reçue et, en plus, j'ai été remboursée! Je ne m'attendais pas à ça. Je suis très heureuse et satisfaite des services que je reçois de la Bell.



",5
247011,09-SEP-11,08-SEP-11,Heni,,fr,184.144.221.73,mightyface@bell.net,13184132,000000119750379,5,5,il ma bien diriger vers le bon service de facon polis et courtois ! A1,5
247012,09-SEP-11,08-SEP-11,Marwa,,fr,206.172.0.204,yves.langevin@sympatico.ca,13188790,000000119730998,1,1,MA ligne a coupé avec la préposée de la Tunisie pendnat que je parlais. Pas capble de se faire servir au QUébec.,1
247013,09-SEP-11,08-SEP-11,Krishidhar,,en,76.64.226.231,barlew2@sympatico.ca,13176366,000000119751497,5,4,satisfied but you could shorten the time it took.,4
247014,09-SEP-11,08-SEP-11,Nelson,,en,76.68.115.51,dorothyquinn@sympatico.ca,13178608,000000119741171,5,5,,5
247015,09-SEP-11,08-SEP-11,Jonathan,,en,70.27.28.156,gorgreen@sympatico.ca,13179870,000000119744352,5,5,include details of change of monthly costs on the monthly statements,5
247016,09-SEP-11,08-SEP-11,Jose,,en,70.50.96.95,rodger.zylstra@sympatico.ca,13186308,000000119751196,4,4,no,5
247017,09-SEP-11,08-SEP-11,Tyrone,,en,70.55.184.146,tannieliu@sympatico.ca,13187712,000000119736949,5,4,"No, I believe Bell has provided excellent customer support to their products.  That is why I stay with Bell.",5
247018,09-SEP-11,08-SEP-11,Raouf,,fr,70.51.4.204,boisjoli7@sympatico.ca,13176726,000000119752110,5,5,pas plus,4
247019,09-SEP-11,07-SEP-11,Therese,,en,64.231.6.86,plcousineau@sympatico.ca,13171536,000000119708941,5,5,"NOT THE RECENT EXPERIENCE...
I WORK AT A PROPERTY MANAGEMENT COMPANY WITH OVER 50 PHONE ACCOUNTS WITH BELL AND HAVE NEVER DEALT WITH SUCH AN INCOMPETENT AND USELESS SYSTEM.  I ALSO DEALT WITH BELL PERSONALLY BEFORE AND WAS OUTRIGHT LIED TO ABOUT THE COST OF THE PLAN I CHANGED TO.  THIS EXPERIENCE WAS FINE FOR NOW BUT I WANT TO MAKE SURE WHAT I WAS TOLD ON THE PHONE IS ACTUALLY WHAT I GET BILLED FOR WHICH WAS NOT THE CASE LAST TIME I CHANGED PLANS.  AS A RESULT OF MY MANY MANY TERRIBLE EXPERIENCES WITH BELL IN THE PAST, I WILL NEVER RECOMMEND BELL.",1
247020,09-SEP-11,08-SEP-11,Sihem,,fr,70.55.186.130,jcethier44@sympatico.ca,13180914,000000119733689,2,2,"La conseillère semblait pas comprendre notre demande et que c'était notre système qui était fautif.  Même après qu'elle nous a raccordé au système, le reste de la journée fut une suite de manque du système incluant Skype qui nous donnait l'information que c'était dû à l'Internet.",4
247021,09-SEP-11,08-SEP-11,Arbi,,fr,174.92.240.242,rogerlafleur1935@bell.net,13186326,000000119745806,,1,,5
247022,09-SEP-11,07-SEP-11,Benitha,,en,70.27.234.227,brandons@sympatico.ca,13162111,000000119724702,4,4,"hard of hearing and at the beginning she was hard to understand,it seemed she was talking very close to the mike
she did correct problem when it was mentioned",5
247023,09-SEP-11,08-SEP-11,Diego,,en,174.91.122.121,ken.tabb@sympatico.ca,13182072,000000119729341,5,5,,5
247024,09-SEP-11,08-SEP-11,Skander,,fr,65.93.124.7,jean.lagace1@sympatico.ca,13180974,000000119738984,5,5,,5
247025,09-SEP-11,05-SEP-11,Nesrine,,fr,74.15.203.161,jean44@sympatico.ca,13137706,000000119656548,5,4,,5
247026,09-SEP-11,08-SEP-11,Juan,,en,65.95.182.18,lfloru@bell.net,13182644,000000119741127,4,1,"The service was good- but the problem returned next day !
I am getting follow-up service.",5
247027,07-SEP-11,06-SEP-11,Achref,,fr,70.31.220.211,andre.fauteux@bell.net,13144852,000000119679848,1,1,"plus md,information",3
247028,07-SEP-11,05-SEP-11,Ivette,,en,204.187.34.100,cmckale@sympatico.ca,13135036,000000119664822,1,1,Have English speaking technicians. There was definitely a language barrier in speaking with the support person. Did not understand some of the things she was instructing me to do to resolve the problem because of her heavy accent.,2
247029,07-SEP-11,06-SEP-11,Kmar,,fr,76.71.184.13,arodrigue002@sympatico.ca,13145134,000000119684394,1,1,"trouver quelqu'un de competent pour me permettre de pouvoir faire fonctionner mon rvp hd à distance ..ce recepteir n,est pas capable de recevoir le signal de mon routeur et personne ne resout mon problème après 2 heures au telephone environ ....",1
247030,07-SEP-11,06-SEP-11,Michael,,en,64.231.160.10,lctbuck@bell.net,13152736,000000119686152,3,3,"Be more understanding of questions asked.
",3
247462,09-SEP-11,08-SEP-11,Houcem,,fr,70.53.168.46,cproulx999@bell.net,13177726,000000119745832,2,3,"alors après avoir placer deux appels je voulu être certaine d'avoir été comprise afin de ne pas perdre 3 à 4 jour de salaire pour tout dire le matin ayant déjà été à l'emploi de Bell et surtout depuis que j'ai le service avec vous cela a fait deux ans en juin 2011 j'ai cru que se sera intermitant je me suis même rendu au central le plus prêt de chez moi croyant que des techniciens seraient à effectuer des travaux mais rien j'ai donc laisser passer la période du dîner croyant que ça reviendrais j'ai même brancher un téléphone de bell dans la même prise et j'avais de la tonalité par la suite je suis mise à revoir en tête mon second appel et avec leur accent nous ne sommes jamais certain qu'il on compris ou que nous avons été compris alors je suis dis je rappel et je vais être plus ferme je vais insister pour parler à quelqu'un au moins au Québec après plusieurs attente et transfert j'ai enfin réussi à me faire comprendre la dame m'a dit faire des vérification et me rapeler 2 ou 3 minutes après elle me rappel pour me dire enfin nous allons faire le plus rapidement possible là je lui ai dit je ne peux pas attendre vendredi après midi je vais donc passer en téléboutique mais elle me dit qu'en téléboutique vous n'offrez pas ce service et que d'après ces tests s'était mon power supplie alors moi je suis dis je n'ai pas le choix...je vais attendre demain. mais voici que je me suis déplacé chez mon voisin avec mon fils et que je lui ai demandé de vérifier nous sommes aller devant son ordinateur il était sur internet nous avons changer son fils pour le mien et plus rien. donc je suis revenu chez moi car il a accepté de me passer son fils pour la soirée afin que je puisse travailler pour reprendre ma journée perdue grâce à Bell. je suis vraiment contente d'avoir dû passer cette journée merdique et celle-ci s'annonce comme hier je ne sais pas quoi ajouter pour vous exprimez comment je suis déçue de tout ce service à la clentèle merdique en Tunésie je ne crois pas que se soit de cette façon que vous allez conserver vos clients en j'en entend parler par tout mon cartier et nous sommes tous du même avis nous allons également faire des démarches en ce sens afin de résoudre notre problème. j'estime avoir droit à du service dans ma langue pas avec quelqu'un qui ne comprend rien...quand se n'est pas la télé qui lâche c'est l'internet et j'ai aussi une ligne fax regarder ma facture mensuel et je crois que vous aussi vous aimeriez avoir du service à ce pris si vous voulez en discuter vous pouvez m'appeler j'ai déjà perdu plus de deux heures hier un peu plus ou un peu moins.

et encore bravo pour votre service à la clientèle Tunésien si vous pouvez acheminer mon mécontentement à vos supérieur cela va me faire plaisirs et de plus vous êtes certainement en mesure de voir le temps perdu en deux ans avec vous sur tout les appels que j'ai placé pour réussir à avoir mon service incroyable je viens encore dans perdre car cela ne servira à rien.",2
247463,09-SEP-11,08-SEP-11,Jewelle,,en,174.88.120.192,pete_laura@sympatico.ca,13185419,000000119732448,4,4,"The first time I called Bell to have my mailing address updated, the person who transferred the call transferred me to someone from a credit agency, nothing to do with Bell.

Since I use dry loop service and a magic jack as my telephone source, it would be very helpful to have a telephone number (not 310-bell) that I can call for assistance as my magic jack does not recognize the 310 number.  I need something with an area code and as yet have not been provided with one by Bell.",4
247464,09-SEP-11,08-SEP-11,Prego Junior,,en,70.54.2.98,funderbirds@sympatico.ca,13179394,000000119753158,5,4,,4
247465,09-SEP-11,08-SEP-11,Vijay,,en,174.94.11.223,nomat77@sympatico.ca,13184938,000000119729119,4,5,No complaints.Was able to understand the person.,4
247466,09-SEP-11,08-SEP-11,Med amir,,fr,67.71.76.41,yft@sympatico.ca,13188716,000000119755172,5,4,rien,4
247467,09-SEP-11,08-SEP-11,Gregory,,en,74.14.128.41,jendans@sympatico.ca,13181072,000000119746424,5,5,BUY ME A NEW COMPUTER!!!,5
247468,09-SEP-11,08-SEP-11,Samia,,fr,24.50.108.150,monauto@sympatico.ca,13184368,000000119743766,3,4,,
247469,09-SEP-11,08-SEP-11,Seshadri,,en,74.15.103.9,jack.mcewen@sympatico.ca,13180688,000000119728924,5,5,You did everything right,5
247470,09-SEP-11,08-SEP-11,Gunson,,en,74.198.9.232,lrondinelli@sympatico.ca,13182984,000000119742676,1,2,Employ tech support staff that actuall know what they are doing. I expect them to know more about my problem than I do and this particular rep was not helpful,2
247471,09-SEP-11,08-SEP-11,Paul,,en,69.159.204.187,jhalli@sympatico.ca,13181156,000000119740044,4,4,,5
247472,09-SEP-11,08-SEP-11,Kry,,en,142.245.59.15,freddy.veliz@bell.net,13179356,000000119751382,3,1,"Better communication to your clients when you change your policy. I wanted to downgrade my internet service and found out that I have to paid a fee of $25, which i find completely unacceptable as I am already a customer. Second I also found out that I must purchased the modem up front for $49, what gives?. I have been paying $3.95 for the modem for the past 2 years(close to $100), why should I have to pay another fee when changing plans, you should simply stop charging me as I feel I have already paid for it. 
The only reason I replied to this survey is so that you do something about my situation not simply collect statistics.",1
247473,09-SEP-11,08-SEP-11,Cesar,,en,69.156.110.201,sharon073@sympatico.ca,13186952,000000119752288,5,5,I was very statisfied with me recent experience.,5
247474,09-SEP-11,08-SEP-11,Heithem,,fr,216.208.32.210,dmetayer@sympatico.ca,13178496,000000119753364,4,3,"L'appel téléphonique a été coupé et le problème n'est pas résolu complètement, je vais rappeller.
",5
247475,09-SEP-11,08-SEP-11,Sajid,,en,70.53.220.60,lesley.tay@sympatico.ca,13182604,000000119753406,4,1,"When I tried to send an email it still wouldn't 'send.' so the problem stil exists this morning. And the email I'd had ready to send was deleted! However, the technisian really did his best and was very attentive.",2
247476,09-SEP-11,08-SEP-11,Donia,,fr,206.172.0.204,yves.langevin@sympatico.ca,13188788,000000119731781,1,1,Ca fait deux ans que j'ai un problème avec mon internet et vous êtes pas capable de le régler Aujourd'hui il y a une dernière tentativie avec un technicien à la maison et ensuite si pas réglé je m'en vais chez Vidéotron.,1
247477,09-SEP-11,08-SEP-11,Eleanor,,en,70.55.133.168,mkarir@sympatico.ca,13184270,000000119733937,5,2,"not one, there are couple things that need to be improved. However, on a small note I must mention biggest asset of your organisation is your service agents, honest, straight forward, not all out to defend their organisation.",4
247478,07-SEP-11,06-SEP-11,Sinu,,en,70.27.180.218,ckweston2@sympatico.ca,13146834,000000119692041,3,4,,2
247479,07-SEP-11,06-SEP-11,Jose,,en,65.94.197.231,don.evans2@sympatico.ca,13148138,000000119684494,5,5,Jose was most patient in dealing with an 80 year old whose fingers did not always seem to work. He was friendly and kind.,4
247906,08-SEP-11,07-SEP-11,Karingula,,en,69.157.46.241,richard2963@sympatico.ca,13172056,000000119707664,2,1,"one tech said to wait for call back 5 to 10 mins i am still waiting today, the other tech went out of his normal job to assist me and helped somewhat i appreciated that as i told him i do not download music films or any other stuff just email and i pay highly for that i  think that all tech;s should go that extra mile when they are on remote control control i had to threaten to cancel Bell to now get back to semi. normal.",2
247907,08-SEP-11,05-SEP-11,Carmen,,en,64.231.89.189,jwatterton@sympatico.ca,13138310,000000119663070,4,4,Finally a solution after many tries - phone call live chats,3
247908,08-SEP-11,08-SEP-11,Ashok,,en,184.146.154.244,baxmax@sympatico.ca,13161664,000000119728627,4,5,I could barely hear the gentleman on the phone and I had to ask him to constantly repeat himself. I think this is a problem overall as I have encountered this on other telephone calls with Bell tech support in the evenings,3
247909,08-SEP-11,28-AUG-11,Emmanuel,,en,206.47.249.246,Ralphlucien@bell.net,13041625,000000119488372,5,5,,5
247910,08-SEP-11,06-SEP-11,Shakeel,,en,70.49.4.143,ajr2342@sympatico.ca,13144512,000000119698258,5,5,It was an extremely long wait to speak to a customer service rep.  You really need to cut the wait times to something more reasonable.,5
247911,08-SEP-11,06-SEP-11,Sabrine,,fr,65.92.249.43,fmmj1@bell.net,13149026,000000119681888,5,5,,4
247912,08-SEP-11,06-SEP-11,Abir,,fr,65.92.249.43,fmmj1@bell.net,13149028,000000119682469,5,5,,4
247913,08-SEP-11,06-SEP-11,Temsu,,en,65.92.145.76,jane.obright062@sympatico.ca,13150790,000000119676095,5,4,"The only thing that I can think of is the wait time on the phone to reach someone.  The people that I dealt with were very helpful, polite and patient.",4
247914,08-SEP-11,07-SEP-11,Claudia,,en,65.93.133.123,sam.magro@sympatico.ca,13172702,000000119718992,4,4,Assurance that after the call was done that the connection to my computer will be terminated hence.,5
247915,08-SEP-11,04-SEP-11,Priyanka,,en,174.95.87.103,s.salt@sympatico.ca,13131679,000000119646422,4,4,,4
247916,07-SEP-11,05-SEP-11,Sergio,,en,70.50.153.225,parb@sympatico.ca,13140903,000000119666016,4,3,"When one is not too computer literate with technical terms, try to use or find out what the caller is expressing. I am onlyk getting connected thru etgernet not wirelss, is this correct?? Las tech that I had did a super job to get me up and running beautiful, hopefully this will continue. His name was Jose.  Tks",3
247917,09-SEP-11,08-SEP-11,Eya,,fr,74.15.118.131,c.a.rochon@sympatico.ca,13176978,000000119739832,5,5,,4
247918,09-SEP-11,08-SEP-11,Deepthi,,en,76.66.58.109,keracher@sympatico.ca,13182102,000000119736757,2,3,"We talked to 2 representatives of Bell, the first one, we had problems understanding while with the second person we feel that we may be satisfied.",3
247919,09-SEP-11,07-SEP-11,Carmen,,en,70.49.230.197,wayal@sympatico.ca,13174588,000000119727067,5,5,improve on the wait time to answer call,5
247920,09-SEP-11,08-SEP-11,Gerald,,fr,76.65.103.38,nicetpierre@sympatico.ca,13184832,000000119730111,5,5,"Ça a malheureusement pris 3 appels pour finalement en venir à résoudre le problème.  Selon moi, la compétence de vos agents ne peut etre mis en doute mais votre système de facturation est horrible.  J'ai d'ailleurs écris à onebill vendredi le 2 sept pour essayer de dépètrer le compte de ma fille Catherine qui n'est pas en mesure de régler ce genre de chose.  Toujours pas de nouvelles.  C'est dommage pour l'image de Bell. son compte est le 213545407...",
247921,09-SEP-11,08-SEP-11,Charles,,en,70.53.85.175,hazanron@sympatico.ca,13180160,000000119737192,4,4,"Some of your employees speak with a very strong accent which makes it difficult to understand them at times, perhaps that could be improved.",4
247922,09-SEP-11,08-SEP-11,Rudys,,en,174.91.28.200,josephamacdonald@bell.net,13181604,000000119731871,5,5,,5
247923,09-SEP-11,08-SEP-11,Patrick,,fr,76.69.176.161,legare01@sympatico.ca,13182566,000000119743058,4,4,,4
247924,09-SEP-11,08-SEP-11,Zaccheus,,en,184.147.52.236,faith.smith@sympatico.ca,13179118,000000119735495,5,5,,4
247925,09-SEP-11,08-SEP-11,Nora,,en,184.147.224.95,zpaniewicz@sympatico.ca,13188886,000000119734210,5,5,,5
247926,09-SEP-11,08-SEP-11,Med Ali,,fr,76.64.240.111,pepin.yvon@sympatico.ca,13185390,000000119754285,4,4,,5
247927,09-SEP-11,27-AUG-11,Mehrez,,en,216.209.225.173,courchaine@bell.net,13034893,000000119464076,5,5,"absolutely nothing. The gentlemen was extremely helpful and so plaisant to talk too, especially that he called me back twice to help me connect properly. I just love him.",5
247928,09-SEP-11,09-SEP-11,Patricia,,en,76.69.113.198,cliff.ellen.hearnden@sympatico.ca,13177576,000000119755269,5,5,,5
247929,09-SEP-11,07-SEP-11,Anis,,fr,70.26.208.89,jcvincent@sympatico.ca,13166732,000000119702705,3,3,"service a la cliente, lamentable,merci.",3
247930,09-SEP-11,08-SEP-11,William,,en,70.48.4.99,jasirvine@sympatico.ca,13180856,000000119740137,5,5,,5
247931,09-SEP-11,08-SEP-11,Christina,,en,70.51.228.208,mbuser@sympatico.ca,13183824,000000119746643,5,5,"Nothing, everything is great!",4
247932,09-SEP-11,08-SEP-11,Jose,,en,64.231.3.166,norob.nite@sympatico.ca,13184972,000000119734803,5,4,"I have administrative questions that technicians can't answer.  The technician helping was Harold not Jose unless this is that same person.  Harold was exceptionally helpful, patient and polite.  Probably the best I have ever dealt with.",5
247933,09-SEP-11,08-SEP-11,Porushotham,,en,65.95.8.27,kgibson2@sympatico.ca,13182142,000000119740005,5,5,Nothing.,4
247934,09-SEP-11,07-SEP-11,Edwin,,en,76.70.100.61,cj.lohnes@sympatico.ca,13162926,000000119727618,5,5,,5
247935,09-SEP-11,08-SEP-11,Chad,,en,184.147.118.65,seaosh@sympatico.ca,13186850,000000119746339,5,5,"Nothng, Chad was amazing.  Spoke to someone in India the day before, completely messed up everything!",5
247936,09-SEP-11,07-SEP-11,Mohd,,en,174.89.156.185,milton@sympatico.ca,13170044,000000119717089,3,2,"Tech checked many things, but the problem indicator remains.",4
247937,09-SEP-11,08-SEP-11,Noureddine,,fr,174.89.188.103,saudouin@sympatico.ca,13186770,000000119743561,5,5,,4
247938,09-SEP-11,08-SEP-11,Emer,,en,174.88.16.106,jsbogden@sympatico.ca,13181708,000000119731022,5,5,NO COMMENT,4
247939,09-SEP-11,08-SEP-11,Andrew,,en,184.151.63.178,newhope@sympatico.ca,13184798,000000119737616,5,5,I feel it was totally a lack of honesty and integrity for Bell to change the direction of the signal on the Sympatico tower in our area and in addition to that you did not notify any of us of this change.  We have been a Bell customer for over 40 years and find this very disappointing.    This had nothing to do with Andrew - just Bell Internet in general.,4
247940,09-SEP-11,05-SEP-11,Mohamed,,fr,74.15.224.66,pierreallard46@sympatico.ca,13141162,000000119661215,5,5,rien,5
247941,09-SEP-11,08-SEP-11,Daniel,,fr,70.27.237.45,rene.mimi@bell.net,13186012,000000119742653,4,5,,5
247942,09-SEP-11,08-SEP-11,Amany,,fr,70.27.189.164,courcour@sympatico.ca,13177714,000000119742029,5,5,rien,5
247943,09-SEP-11,08-SEP-11,Lukasz,,fr,65.93.131.32,jarretguy@bell.net,13180852,000000119732395,5,5,,5
248410,08-SEP-11,01-SEP-11,Alexandre-Hugo,,en,50.101.235.101,carlatay@sympatico.ca,13110499,000000119584705,5,5,Couldnt hear very well.,5
248411,08-SEP-11,07-SEP-11,Luis,,en,74.14.88.143,lvoisin@sympatico.ca,13168912,000000119709553,4,4,,5
248412,08-SEP-11,07-SEP-11,Fodie,,en,74.14.88.143,lvoisin@sympatico.ca,13168916,000000119721702,5,5,,5
248413,08-SEP-11,06-SEP-11,Susy,,en,76.64.142.152,gibber23@sympatico.ca,13149524,000000119697435,5,4,nothing.service was good,5
248414,08-SEP-11,06-SEP-11,Shirin,,en,70.55.49.71,joopfohkens@sympatico.ca,13151668,000000119699899,5,5,,5
248415,08-SEP-11,30-AUG-11,Ricardo,,en,74.198.9.206,andrewdavid@bell.net,13057017,000000119544601,2,2,Be more help full.,2
248416,08-SEP-11,07-SEP-11,Asha,,en,74.14.6.108,marziganjeh@sympatico.ca,13169568,000000119726801,5,4,less waiting time to get through,4
248417,08-SEP-11,07-SEP-11,Samantha,,en,173.238.32.114,ryancook@sympatico.ca,13172544,000000119708972,5,4,,3
248418,08-SEP-11,07-SEP-11,Chenrup,,en,50.100.84.35,mahendra.jamnadas@sympatico.ca,13169094,000000119727929,5,5,too long a wait on the phone,4
248419,08-SEP-11,07-SEP-11,Nawel,,fr,67.71.182.228,robillard224@sympatico.ca,13172260,000000119703168,3,4,,5
248420,08-SEP-11,07-SEP-11,Souhaib,,fr,174.92.177.153,sbph@sympatico.ca,13172854,000000119702995,5,5,rien,4
248421,08-SEP-11,02-SEP-11,Azza,,fr,70.48.159.158,celine.lacroix@sympatico.ca,13093217,000000119606885,4,4,rien,4
248422,08-SEP-11,07-SEP-11,Eduardo,,en,24.36.111.174,sho.joy@sympatico.ca,13173088,000000119721336,2,1,"Not hang up, or realize when you did. I waited on hold when the first person could not resolve connection issues, then when transferred, the new person was cut off, or hung up and I was not recontacted.",2
248423,08-SEP-11,07-SEP-11,Habib,,fr,65.95.73.253,gerlan@sympatico.ca,13165396,000000119704974,4,4,"Le service s'est beaucoup amélioré depuis environ  quatre ans. Rapidité pour obtenir un technicien, langage amélioré, prise en charge de l'ordinateur par le teck aide sûrement aussi à résoudre les problèmes. ",5
248424,08-SEP-11,16-AUG-11,Naoufel,,en,184.144.230.145,ronage@sympatico.ca,12922113,000000119206882,5,5,,5
248425,08-SEP-11,06-SEP-11,James,,en,70.54.90.42,bshadzik@sympatico.ca,13146114,000000119689263,2,1,"Provide High Internet service in my area. All these years I was charged for a service that I was not able to get.
I feel ripped off from Bell !!!!",1
248426,08-SEP-11,06-SEP-11,Aqeel,,en,174.91.218.82,andrewbyers@sympatico.ca,13144892,000000119700210,5,5,,5
248427,08-SEP-11,07-SEP-11,Sonia,,fr,65.92.142.188,lise.lacroix12@sympatico.ca,13168566,000000119720686,5,2,"Bonjour elle m'a dit que mon problème ne pouvait être résolu car c'était un problème d'informaticien et qu'elle ne pouvait rien faire
                    Merci",4
248428,08-SEP-11,07-SEP-11,Mohamed,,fr,174.88.85.196,andree.berthelet076@sympatico.ca,13161154,000000119727177,3,4,"Ca a pris du temps à Mohamed pour régler le problème, il a dû se reprendre à 3 reprises pour finalement me demander de supprimer un certain courriel.",4
248429,08-SEP-11,07-SEP-11,Sayeeduddin,,en,174.93.35.91,mikegabriel@sympatico.ca,13170016,000000119727836,5,4,I have fibe25 which comes with 75GB as per the plan and I purchased an extra 120GB - my call was to further add some more bandwidth usage as i have 4 gaming pcs for myself and 3 others for my 2 daughters and 1 for my wife a total of 7 pcs in the house - I was a little annoyed to be told that I could not add anymore bandwidth and that was the maximum allowable when rogers Ultimate package starts at 250GB usage with double the download speed for $100.I don't mind paying but i do mind a lower allowable limit than your competitor!Did I mention I don't mind paying!In fact I rarely use anything close to my limit but occasionly it happens and I like to have the option of more bandwidth available when its required and did i mention I don't mind paying!,4
248430,08-SEP-11,07-SEP-11,Sam,,en,67.70.65.199,s.budhram@sympatico.ca,13172566,000000119726489,5,5,waiting time on line,5
248431,08-SEP-11,02-SEP-11,Carmen,,en,70.30.73.24,jwright1@bell.net,13112901,000000119626129,5,5,nothing,5
248432,08-SEP-11,02-SEP-11,Vijay,,en,70.30.73.24,jwright1@bell.net,13112903,000000119626068,5,5,nothing,5
248433,08-SEP-11,31-AUG-11,George,,fr,65.95.89.187,francesharris@bell.net,13075887,000000119560130,5,5,"I am sorry, but my french is terrible.  I am unable to read most of this.  If it means what I think, I am very happy with the people and service I received.",5
248434,07-SEP-11,05-SEP-11,Stephane,,en,70.24.174.140,laval.grimard@sympatico.ca,13138794,000000119658563,5,5,"rien de plus, ce fut tres bien",5
248435,07-SEP-11,06-SEP-11,Venkat,,en,70.49.177.170,rgardy@sympatico.ca,13156776,000000119699580,3,2,"Venkat did what he could to help and then passed me over to Brian from Manilla. Brian thought he had fixed the problem but it surfaced again this morning. Again, I called Bell and spoke with someone new from India who undid everything Brian did last night and at the end told me that it was a software/hardware problem and I would need to take my computer in for repairs. When I came home this evening, I went over all of the steps that these techs had put me through and ended up fixing the problem myself. I erased what was in the address bar, typed in my ISP numbers and pressed enter. At that point I changed my password. Brian had help me change my password last night but nobody had taken me to this particular page to change my password. I am very frustrated with the length of time one must wait to access help. Brian was quite helpful, in that he called me earlier today to check on the status of my computer. When I told him that I still had connectivity problems, he indicated that he would have someone call me tonight. Nobody has called and in the meantime, I seem to have resoved this problem on my own after many hours of frustration.",2
248436,08-SEP-11,31-AUG-11,Chuck,,en,74.15.205.148,jedi225@bell.net,13078121,000000119570808,4,5,,5
248437,08-SEP-11,07-SEP-11,Haythem,,fr,67.68.125.240,alain_noel@sympatico.ca,13160852,000000119707655,4,4,"tout semble très bien, je suis satisfait",5
248438,08-SEP-11,06-SEP-11,Arun,,en,174.94.127.168,mkcondron@sympatico.ca,13154710,000000119671511,5,4,,5
248439,08-SEP-11,07-SEP-11,Mohammed shafeeq,,en,70.27.113.242,p.mcnamee@sympatico.ca,13171014,000000119707587,4,5,,4
248440,08-SEP-11,07-SEP-11,Akrem,,fr,76.65.100.130,popette@sympatico.ca,13171566,000000119719533,4,2,Problème intermittant.Je perd ma connection internet.Votre représentant m'a fait faire plusieurs test et hier c'était ok. Mais aujourd'hui le problème est revenu.=perd ma connection et puis ça revient.Je crois que c'est mon modem!!!Je dois vous rappeler pour règler mon problème en permanence.,4
248441,08-SEP-11,07-SEP-11,Amira,,fr,70.30.180.253,raybis@bell.net,13171808,000000119702761,5,5,tout a été parfait,5
248442,08-SEP-11,07-SEP-11,Salwa,,fr,67.68.111.15,didier.grolleau@sympatico.ca,13163928,000000119716183,4,4,,4
248443,08-SEP-11,07-SEP-11,Ridha,,fr,70.30.214.14,faucher.jean@sympatico.ca,13164786,000000119711948,5,4,rien,5
248444,08-SEP-11,07-SEP-11,Mohammed,,en,70.50.216.181,kateadie@sympatico.ca,13167782,000000119720579,5,5,,4
254402,19-SEP-11,17-SEP-11,Aqeel,,en,64.231.112.178,tomstaddon@sympatico.ca,13296928,000000119957179,2,2,had a very hard time understanding Aqeel - very strong accent - not his fault - just had a very difficult time trying to communicate,4
254403,19-SEP-11,18-SEP-11,Timothy,,en,99.236.222.25,jmlrr@sympatico.ca,13301144,000000119966258,1,3,"Knowledgeable technical staff that speak clearly.  I called in with a simple request to change my password. It took over 45 minutes to accomplish this. Before calling I had a working connection, but when the phone call ended I had no internet connection and was told to wait and someone would call back.  I never received a call back.",1
254404,19-SEP-11,18-SEP-11,Jaime,,en,76.69.11.79,johnhutcheson@sympatico.ca,13301252,000000119958797,4,4,Not make me have to call a second time to subscribe to a service. This call was made as I did not receive a service I had previosly called in for,4
254405,19-SEP-11,10-SEP-11,Moez,,fr,184.145.219.191,sylviane.maltais@sympatico.ca,13208976,000000119795066,4,4,,4
254406,19-SEP-11,14-SEP-11,Jose,,en,70.54.143.43,marpaul@sympatico.ca,13255962,000000119879695,4,3,We should have tested the effectiveness of the new password that was given to me.After we hung up I tried the new password and it did not work.I found another way of being able to sign on to the computer,4
254407,19-SEP-11,15-SEP-11,Julien,,en,70.54.82.65,molow@sympatico.ca,13270640,000000119909936,3,3,improve the speed of internet available to my area,2
254408,19-SEP-11,16-SEP-11,Henry,,en,70.51.129.158,aastmartin@sympatico.ca,13275466,000000119939017,5,5,no,4
254409,19-SEP-11,07-SEP-11,Jordan,,en,70.26.52.202,griselda99@bell.net,13165716,000000119727375,3,2,resolve my problem,3
254410,19-SEP-11,18-SEP-11,Gilberto Jose,,en,70.27.129.101,mclardyfamily@sympatico.ca,13302528,000000119966867,5,5,"Nothing. Gilberto was very polite, amusing  and did not make me feel like an idiot when I asked silly questions.",5
254411,19-SEP-11,13-SEP-11,Achref,,fr,76.67.180.24,mc.aubry@bell.net,13242338,000000119860283,2,1,Il ne pouvait pas m'aidé et il n'a pas retrouvé mon appelle du 8 septembre & il m'a demansé de rappellé le lendemain.Une autre journée sans service (pas très fiable) ,1
254412,19-SEP-11,18-SEP-11,Suraj,,en,69.159.60.241,hablais@sympatico.ca,13300408,000000119968713,4,4,,4
254413,19-SEP-11,18-SEP-11,Josue,,en,201.247.172.49,marciabeckles@bell.net,13302276,000000119968589,5,5,,5
254414,19-SEP-11,18-SEP-11,Suresh,,en,64.231.101.194,r8857@sympatico.ca,13303612,000000119959447,5,4,,4
254415,19-SEP-11,15-SEP-11,Asma,,fr,70.30.250.159,alain.pich5@sympatico.ca,13261918,000000119900848,4,3,,5
254416,19-SEP-11,09-SEP-11,Mehdi,,fr,70.49.62.63,famille.caron-fleury@sympatico.ca,13192636,000000119775415,4,5,,4
254417,19-SEP-11,02-SEP-11,David,,en,184.147.205.210,wilmason@sympatico.ca,13108887,000000119621817,2,2,"young lady with a very strong east Indian ascent hung up on me & I was not even raising my voice at the time, basically she would not listen but became very frustrated with me when I kept saying that is not good enough 7 who authorized shutting off our phone service?",3
254418,19-SEP-11,15-SEP-11,Karen,,en,67.70.153.138,kuddenberg@sympatico.ca,13268688,000000119898914,5,5,,4
254419,19-SEP-11,03-SEP-11,Timothy,,en,65.95.105.180,lcos@sympatico.ca,13121479,000000119640517,4,4,,5
254420,19-SEP-11,07-SEP-11,David,,en,65.95.105.180,lcos@sympatico.ca,13168276,000000119722650,5,5,,5
254421,19-SEP-11,18-SEP-11,Marcos,,en,69.159.5.61,tihanyi5@bell.net,13304866,000000119961473,5,5,nothing,5
254422,19-SEP-11,17-SEP-11,Abir,,fr,76.67.142.41,michellavallee@bell.net,13294058,000000119950250,2,3,Me répondre concernant les problème de facturations. Je suis en attente de retour d'appel de l'un de vos superviseurs.,3
254423,19-SEP-11,18-SEP-11,Manel,,fr,65.94.189.99,natsmorin@sympatico.ca,13303026,000000119961974,4,4,"Au départ, quand je me suis abonné à l'Internet de Bell en 2006, j'avais un modem avec fil.  En 2010, j'ai changé mon modem initial par un modem sans fil afin que mon conjoint puisse profiter de l'Internet sans fil avec son portable, sans jamais que cette fonction Internet sans fil soit préalablement sécurisé.  Le fait que la fonction Internet sans fil ne soit pas sécurisé a permis à quatres autres personnes de mon quartier de se brancher sur mon modem.  J'ai détecté le problème, j'ai tout de suite avisé un technicicien d'Internet de Bell qui a immédiatement corrigé et enrayé le problème en bloquant à ma demande l'Internet sans fil de mon modem, car mon conjoint est parti, avec son portable; je n'ai donc pas de besoin de ce service pour le moment.  Là où je suis inquiète c'est que dernièrement mon ordinateur s'est mise à faire des siennes, à ne pas s'ouvrir correctement, à fermer à tout moment, il arrive que je perde le contrôle de ma souris et de mon écran.  Manuel, la technicienne d'Internet de Bell, ma recommander de faire vérifier mon ordinateur au cas où un ""hacker"" aurait accès frauduleusement à mon ordinateur.  Ma question est:  ne devrais-je pas alors changer mon mot de passe de mon b1?  Le fait d'en modifier le mot de passe peut t'il aider à bloquer l'accès de mon ordinateur à une personne non-autoriser (un hacker) à l'utiliser?  Je suis inquiète que quelqu'un accède à mon ordinateur pas mon modem avec fil, ai-je raison ou pas de m'en faire? Dites-moi.
Merci 
Nathalie Morin",5
254424,19-SEP-11,14-SEP-11,Lamya,,fr,184.144.238.66,ram2011@bell.net,13258158,000000119863949,3,2,,5
254425,20-SEP-11,19-SEP-11,Elsy,,en,74.15.93.197,robe1957@sympatico.ca,13318312,000000119983460,2,3,"Iwas very upset that I had to be on the phone for an hour, I could not understand at all the 1st two people I spoke with I had to keep asking them to slow down and speak louder, finally I got to speak with a senior english technican who was very helpful and is sending someone to fix our dryloop, I have been without full service for over a month, AND I have been a loyal customer for 10 yeard surely you will agree this is not good service",
254426,20-SEP-11,19-SEP-11,Elizabeth,,en,174.94.28.142,fschakel@bell.net,13310624,000000119977072,4,4,I would have liked an email confirming the promised promotion because Bell has broken promises in the past.,3
254427,20-SEP-11,19-SEP-11,Mathew,,en,65.95.104.38,nherteng@sympatico.ca,13316640,000000119985711,5,4,"...not only my recent but EVERY experience ...

It takes forever to get to the person who can actually help me.  Get rid of Emily.",3
254428,20-SEP-11,19-SEP-11,Nelly,,en,76.64.99.48,graham_21@sympatico.ca,13311290,000000119971578,5,4,,5
254429,18-SEP-11,17-SEP-11,Radhia,,fr,70.53.249.228,bourgetlaramee@sympatico.ca,13289158,000000119941219,5,5,,5
254430,18-SEP-11,16-SEP-11,Mohamed Amine,,fr,174.95.236.80,joseelaviolette@sympatico.ca,13281224,000000119917799,1,2,ne pas être obligée d'appeler 3 fois pour la même chose et en plus avoir dû attendre 1h19 pour avoir le bon service. d'ici quelque peu quand il fera moins beau j'irai m'informer à vidéotron pour leur prix et leur service.,1
254431,18-SEP-11,17-SEP-11,Sofien,,fr,174.88.166.214,bertrand.raymonde@sympatico.ca,13288976,000000119955477,5,5,,5
254432,18-SEP-11,16-SEP-11,Felix,,en,70.51.224.12,denise.gerry@bell.net,13278172,000000119927254,5,5,,5
252913,20-SEP-11,19-SEP-11,Leah,,en,216.208.39.70,jefftrishjared@sympatico.ca,13312546,000000119990650,5,5,nothing,5
252914,20-SEP-11,19-SEP-11,James,,en,174.89.42.104,deantach@bell.net,13309150,000000119975616,3,1,,2
252915,20-SEP-11,15-SEP-11,Justin,,en,174.91.5.144,masangster@sympatico.ca,13270004,000000119905919,5,5,As of Aug. 2011 the monthly modem rental fee is no longer being charged.  Why didn't bell take it upon themselves to eliminate this fee for current loyal customers????  I would still be paying this if I didn't call bell about my bill!!!,4
252916,20-SEP-11,19-SEP-11,Sami,,en,70.51.239.196,retz@sympatico.ca,13318050,000000119971204,3,4,I asked that to have removed the service for extra bandwidth and she kept trying to tell me why I should keep the service.  Sales has become more important to Bell than service.  I was a client representative with Bell and my responsibility was the best interest of the client.     ,5
252917,20-SEP-11,19-SEP-11,Gerald,,en,74.15.61.26,stahan@bell.net,13319650,000000119974333,5,4,,5
252918,20-SEP-11,19-SEP-11,Mathew,,en,64.231.180.131,hkoscielny@sympatico.ca,13311748,000000119971018,5,4,"Everything that I was told would be done, was done. I was told there was a problem in my area, but I never did see my area listed on the service status website as having a problem, Perhaps it should have been. ",4
252919,20-SEP-11,19-SEP-11,Samuel,,en,76.68.94.167,bbsnyder@sympatico.ca,13307082,000000119986986,5,5,Done to perfection.  Thank you!,5
252920,20-SEP-11,19-SEP-11,Melvin,,en,174.95.193.123,mflynn2544@sympatico.ca,13315732,000000119991851,5,4,,5
252921,20-SEP-11,19-SEP-11,Karen,,en,174.89.65.26,frank.mccorry@bell.net,13310550,000000119987675,5,5,Can't think of anything,5
252922,20-SEP-11,18-SEP-11,Mohammed,,en,184.147.38.145,susan.barron026@sympatico.ca,13304622,000000119961257,5,5,,2
252923,20-SEP-11,19-SEP-11,Srinivas,,en,76.64.163.229,shack01@sympatico.ca,13319104,000000119977435,5,5,,5
252924,20-SEP-11,19-SEP-11,Karishma,,en,64.231.91.65,mejohnson167@sympatico.ca,13315678,000000119976200,4,4,none he took care of my problem and confirmed that we were experiencing trouble in our area,4
252925,19-SEP-11,16-SEP-11,Omar,,en,76.64.92.26,nile.heldman@sympatico.ca,13284252,000000119918487,1,3,"your tech. that worked on this problem
to get a new password on my accout took 
a lot of time, like he did not know how to get the old password from my desktop,
but after a long time spent on this problem he did get it done, how ever the real problem came later. He tryed to tell me to get a more faster download
for my D S L , which I said O K .
 But then on the evening of the 16th of Sept.no internet service at all.
 I was told that Mon. the 19th it would come on again. This was a most distubering fact.( I was ready to cut all services from bell )
  Your techs need more on job training
for such a small detail.
 How ever you have Tech that is top of the line, ( Rudi )
  I called in Sat. 17 Sept.and told him
the events of the past. He said no problem. In a few min.he had me back on line with the internet. All connected, deleted the update, which I do not need.
  I never download,just email and look up news. Give Rudi credit for a job well done, train your new techs better
for better results ",4
252926,19-SEP-11,15-SEP-11,Tejaswvi,,en,205.211.96.100,kaconvey@sympatico.ca,13268252,000000119913994,1,1,"After being on the phone for one and a half hours earlier in the day, the same problem occured that evening, (and continues to do so).  The representative was of no help whatsoever.  Her English was very difficult to understand (particularly when reading letters and numbers to type into the browser window.)
She ended up unable to assist me (after about 45 min.) and passed me onto her manager.  I was disconnected in the process.
The problem still persists.  I pay $46.90 per month for internet user, and continue to be unable to access internet.  I am very frustrated with your service, and have spent endless hours of my time on the phone with tech. support.  It would be nice if this would be recognized by Bell and a credit be issued for my inconvenience.",1
252927,19-SEP-11,16-SEP-11,Raul,,en,174.94.29.42,dingusdawg@sympatico.ca,13278310,000000119940468,4,3,The fact that someone had hacked my e-mail addresses was not solved.,4
252928,19-SEP-11,18-SEP-11,Mauricio,,en,70.55.176.220,lcottawa@sympatico.ca,13301816,000000119963463,5,5,The Technician Mauricio was excellent took care of my issue immediately - Well done on his part and resolved the issues I had.,5
252929,19-SEP-11,18-SEP-11,Suraj,,en,204.101.237.139,millie@sympatico.ca,13302750,000000119968694,5,5,Waited a long time on the phone for a Representative.  I think the long wait require some attention.  Thank you ,4
252930,19-SEP-11,18-SEP-11,Ines,,fr,50.100.106.154,tcoutu@sympatico.ca,13304766,000000119960665,4,4,"Voici mon probleme etait le temps de l'ouverture de mon ordinateur...
Hier tout semblait etre revenu comme déja,mais la aujourd'hui je réalise que le probleme est le meme.
Voici lors de l'ouverture c'est tres long cela peut prendre jusqu'a 15 minutes avant que je puisse ouvrir toutes mes fenetres.
Je ne trouve pas cela normal.......  ",2
252931,19-SEP-11,18-SEP-11,Simon,,fr,70.30.210.172,etienne.r@sympatico.ca,13299852,000000119969137,1,1,je ne sais pas je luiai  demander de vérifier ma ligne il m'a dit que c'était un probleme a son service mais d'appeller un technicien,5
252932,19-SEP-11,18-SEP-11,Rim,,fr,76.71.193.34,paul.morency@sympatico.ca,13303360,000000119963370,4,4,,4
252933,19-SEP-11,18-SEP-11,Khan,,en,174.88.53.181,fataylor@sympatico.ca,13299924,000000119959387,5,5,"Reduce wait time, automated help is too insistent and has to go through too many options before connection is achieved",5
252934,19-SEP-11,08-SEP-11,Frank,,en,76.65.184.84,rob1939@bell.net,13186204,000000119738465,1,1,I would rather talk to someone located in Canada for a change.,2
252935,19-SEP-11,18-SEP-11,Francine,,en,70.31.0.17,gordnkay@sympatico.ca,13300330,000000119963738,5,4,"Wait time for this call was quite acceptable. However, this was my second attempt to reach a technican, having tried the evening before and finally giving up after waiting on the line for over an hour without a response. This is not acceptable service.",4
252936,19-SEP-11,18-SEP-11,Andrea,,en,190.62.104.73,luvbugg21@sympatico.ca,13302098,000000119960005,5,5,non,4
252937,19-SEP-11,18-SEP-11,Sarah,,fr,174.93.238.118,clairebeaulac@sympatico.ca,13298946,000000119964453,4,4,,5
252938,19-SEP-11,18-SEP-11,Faqria,,en,69.158.123.50,davidvainberg@sympatico.ca,13299228,000000119959034,1,1,working,1
252939,19-SEP-11,18-SEP-11,Mariela,,en,69.158.123.50,davidvainberg@sympatico.ca,13299230,000000119958167,1,1,working,1
252940,19-SEP-11,16-SEP-11,Juan Paolo,,en,76.69.67.52,stephenpitcher@sympatico.ca,13286554,000000119918650,1,1,has this Canadian company run out of fluent English speaking representives or must I always have to struggle with someone whose native language is other than English,1
252941,19-SEP-11,18-SEP-11,Faqria,,en,74.15.34.235,remax4u@sympatico.ca,13303718,000000119957918,4,4,,5
252942,19-SEP-11,15-SEP-11,Cristy,,en,65.94.101.73,veronica.granger071@sympatico.ca,13274522,000000119891608,4,4,,4
253424,16-SEP-11,12-SEP-11,Max,,en,70.30.110.238,j__bayne@sympatico.ca,13223982,000000119824751,4,5,I can't think of anything offhand.  What impressed me was that Max kept me up-to-date throughout the process and stayed with me until the problem was resolved.  His directions were clear and he was never condescending or indifferent.  Thank you Max for a job well done!,4
253425,16-SEP-11,15-SEP-11,Brahim,,fr,174.92.183.23,mullins.robert@sympatico.ca,13270794,000000119907645,5,5,non,5
253426,16-SEP-11,02-SEP-11,Raouf,,fr,70.51.197.57,bchuot@sympatico.ca,13110183,000000119621898,3,2,Qu'un technicien passe chez moi avec le matériel requis pour régler RAPIDEMENT le probleme.,3
253427,16-SEP-11,15-SEP-11,Bry,,en,76.64.32.227,pd.sudha@sympatico.ca,13271568,000000119907823,5,5,I can not think of any,5
253428,16-SEP-11,15-SEP-11,Ahmednur,,en,184.147.126.85,sandielie@bell.net,13273024,000000119893533,5,5,nothing you are always a great help,5
253429,16-SEP-11,15-SEP-11,Rym,,fr,174.91.240.201,jcpmenard@sympatico.ca,13267342,000000119893070,3,,"je suis en attente  concernant ma boite de réception ,le problème n'est pas encore réglé  ,,,,, j'espère que cela se fera bientôt .....",3
253430,17-SEP-11,14-SEP-11,Gilbert,,en,76.67.98.213,rfelix_6@sympatico.ca,13258368,000000119888470,5,3,"I was told that a service rep would drop by between 8-11, and it is now approaching noon and I've heard no word from them.  The service over the phone was great, I'm not sure what's happened in reality.",4
253431,17-SEP-11,16-SEP-11,Sonia,,en,76.68.181.253,md1516@sympatico.ca,13283294,000000119932305,5,5,,5
253432,17-SEP-11,16-SEP-11,Melvin,,en,76.68.181.253,md1516@sympatico.ca,13283296,000000119926412,5,5,,5
253433,17-SEP-11,16-SEP-11,Sharon,,en,174.95.92.133,sparkyateels@sympatico.ca,13286450,000000119919495,5,5,As usual it was a pleasant experience to deal with you people.  The wait was a bit long on the phone but was worth it when I was able to deal with someone who spoke prefect english and I surmise from here at home and NOT some foreign country representative.....Dave McGowan,5
253434,17-SEP-11,16-SEP-11,Loyda,,en,65.93.215.124,bamarquis@sympatico.ca,13276350,000000119924833,5,5,,5
253435,17-SEP-11,16-AUG-11,Zohra,,fr,70.55.144.190,fbelanger2@sympatico.ca,12915179,000000119205833,5,4,,5
253436,17-SEP-11,16-SEP-11,Elizabeth,,en,184.145.65.154,douglas.hammond@sympatico.ca,13278520,000000119919276,5,5,I don't think there was anything,5
253437,17-SEP-11,16-SEP-11,Victor Gabriel,,en,70.51.167.116,dgargarella@sympatico.ca,13278226,000000119930380,5,5,none,5
253438,17-SEP-11,15-SEP-11,Brady,,en,174.89.28.109,sheilaandpaul@sympatico.ca,13273346,000000119893829,5,5,,5
253439,17-SEP-11,16-SEP-11,Yosra,,fr,76.65.136.124,claude.simard9@sympatico.ca,13277468,000000119925031,5,2,"J'aurais aimé avoir Outlook 2010 comme courier, mais juposément ce n'est pas compatible avec Windows 7
Yosra est très passiemte",5
253440,17-SEP-11,16-SEP-11,Christiane,,en,184.151.127.233,rocky3go@sympatico.ca,13285598,000000119923209,3,3,"I find myself having to call bell every month because of extra fees charged on my bill, these charges are added without even advising the customers, bell has gotten really bad with this issue and overcharing for basic services. Thus the reason they are loosing many clients.",2
253441,17-SEP-11,16-SEP-11,Marwa,,fr,70.29.155.33,adalmont@sympatico.ca,13275542,000000119920921,5,5,,5
253442,17-SEP-11,16-SEP-11,Gunson,,fr,174.92.245.34,pernicka@sympatico.ca,13284730,000000119921701,4,4,"améliorer le temps dentente, autrement etais bien servi, merci :)",4
253443,17-SEP-11,16-SEP-11,Salvador,,en,174.88.79.150,rdwoodro@bell.net,13285258,000000119918138,5,5,"Repaired the issue 12 hours earlier when it first occurred, considering IT WAS A BELL PROBLEM. ",2
253444,17-SEP-11,16-SEP-11,Sudhakar,,en,70.49.104.92,jfl180@sympatico.ca,13280876,000000119918803,5,5,Nothing,4
253445,17-SEP-11,15-SEP-11,Mohammed shafeeq,,en,70.29.29.15,djustus@sympatico.ca,13264754,000000119904395,5,4,So far it was fine - as long as I still stay connected to the internet without interruption of service.,5
253446,17-SEP-11,16-SEP-11,Kevin,,en,70.31.15.228,ptucker@sympatico.ca,13285030,000000119939727,5,5,"Resolved yes, but it took 5 calls.  Not good odds.",3
253447,17-SEP-11,16-SEP-11,Gregory,,en,70.55.206.214,sr.carter@sympatico.ca,13286476,000000119920352,5,,,3
253448,17-SEP-11,16-SEP-11,Garry,,en,74.14.64.179,tajjma-hall@sympatico.ca,13286802,000000119928259,5,5,"I wish that after all of the years that I have been a Bell customer, that I would automatically get the best deals and rates that are available. I feel that if you can offer deals to Cogeco subscribers that you could certainly better the deals that your loyal customers deserve.In the end I was very please with the people that I was speaking with on the phone they did a great job.",4
253449,17-SEP-11,15-SEP-11,Mohamed,,fr,67.68.210.105,cr-kelly@sympatico.ca,13264032,000000119912417,5,5,tout est parfait,5
253450,17-SEP-11,16-SEP-11,Kota,,en,65.92.40.214,gauvcom@sympatico.ca,13279416,000000119926248,5,5,What I really appreciated was the master of the englisl language. The service was very good and fast.This is concerning the second representative. I spoke to. He was very efficient and knew was he was doing. bravo !!!!,5
253451,17-SEP-11,16-SEP-11,Steve,,en,174.89.57.195,larrycaren@sympatico.ca,13281988,000000119922662,5,5,This customer service rep handled the call professionally and represented Bell and also serviced my needs at the same time,5
253452,17-SEP-11,15-SEP-11,Priya,,en,69.159.16.205,j.louie05@sympatico.ca,13267038,000000119899617,4,4,,5
253453,17-SEP-11,16-SEP-11,Yara,,en,67.201.144.50,cnpurich@sympatico.ca,13277580,000000119935844,4,3,Person had a great telephone manner but not sure if she knew totally what our concern weas.,4
253454,17-SEP-11,15-SEP-11,Timothy,,en,69.156.91.41,thewallworks@sympatico.ca,13274144,000000119901591,5,4,"The representative was very nice.  The email survey that I got says I called about my internet,I did not call about my internet service. I have already answered a telephone survey about my call. And also received a call from someone else on behalf of Bell.",3
253455,17-SEP-11,13-SEP-11,Moses,,en,76.66.194.174,ian.penhale@sympatico.ca,13238856,000000119850912,1,1,"I phoned to complain about my slow internet speed (2 minutes for a page to change, inability to view a one minute video on YouTube without interruption,etc). After a very long procedure (well over an hour) involving remote access to my computer, he claimed that my internet connection was fine. After the call I discovered I no longer had internet access and was forced to make another lengthy service call to remedy that problem. ",1
253456,17-SEP-11,13-SEP-11,Sanjay,,en,174.89.113.41,bmeagher@sympatico.ca,13234936,000000119861315,1,2,Look at the overall problem before messing around with my computer,2
253457,17-SEP-11,16-SEP-11,Sam,,en,70.52.174.159,ronancypl@sympatico.ca,13285652,000000119937958,5,5,"It took two calls to get any live action.
The first one lasted 45 minutes and still no one answered having been on hold all that time.
The second call was twenty minutes before Sam came on the line.
 ",4
253934,18-SEP-11,17-SEP-11,Victor Gabriel,,en,184.148.101.103,nicsan@sympatico.ca,13294602,000000119949658,5,4,"Removed my previous married name ""Pritchard"" from your information that you gave the serviceperson. My name is SJ Nichols Ellis, and that is how it appears on my Telephone Bill. Bell was advised of this 6years ago when I remarried.
",5
253935,18-SEP-11,16-SEP-11,Venkatesh,,en,70.50.113.198,mandlshephaven@bell.net,13282818,000000119929767,5,5,n/a,5
253936,18-SEP-11,16-SEP-11,Christianne,,en,184.145.72.254,hus.bus@sympatico.ca,13280200,000000119916944,5,5,"She was very good, reduced my cost and gave me an upgrade",5
253937,18-SEP-11,16-SEP-11,Danny,,en,64.231.44.172,donalddunham@sympatico.ca,13278446,000000119939488,5,5,Danny did an excelent job-easy to understand-talked english fixed proble right away,5
253938,18-SEP-11,17-SEP-11,Jeannette,,en,64.229.10.166,jraja@sympatico.ca,13292434,000000119956472,5,5,post self service guides on Bell web site for common problems,5
253939,18-SEP-11,17-SEP-11,Sonia,,fr,174.93.222.112,roy.pierre@sympatico.ca,13295822,000000119944092,5,5,,4
253940,18-SEP-11,16-SEP-11,Brenda,,en,184.146.163.131,dougaadams@bell.net,13278514,000000119916588,1,1,"I have talked to 3 service reps and no one can resolve my problem with my security issues. The reps keep saying that someone higher up has to correct my problem. It has been 6 days now and I still don'y have my activeshield and antispyware and malware sections of my program up and running. Please fix this problem so I can use my computer properly.
",1
253941,18-SEP-11,17-SEP-11,Alvaro,,en,76.69.141.26,bruno.dileo1@sympatico.ca,13289238,000000119957376,5,5,nothing needed,5
253942,18-SEP-11,17-SEP-11,Neila,,fr,174.89.223.162,pl.rivest@sympatico.ca,13295074,000000119951584,5,5,"Cette conseillère a très bien compris le problème à régler et m'a aidé à trouver la bonne solution, ce que deux de ses collègues n'avaient pu faire dans des appels précédents. Bravo à cette conseillère. ",1
253943,18-SEP-11,16-SEP-11,Hency,,en,76.69.32.19,mlouiebyne@sympatico.ca,13283674,000000119921675,4,4,,4
253944,18-SEP-11,17-SEP-11,Sarra,,fr,174.95.111.45,pm.ferland@sympatico.ca,13295094,000000119951935,5,5,Rien d'autre!,5
253945,18-SEP-11,17-SEP-11,Karla,,en,174.91.120.198,ulock@sympatico.ca,13297052,000000119944288,5,5,"you did it all, thanks",5
253946,18-SEP-11,17-SEP-11,Ricardo,,en,65.92.144.249,pam.small@sympatico.ca,13294802,000000119946690,5,5,,5
253947,18-SEP-11,17-SEP-11,Etienne,,en,174.93.26.235,christinelogan@bell.net,13289652,000000119950388,5,5,the service that i got was excellent the representative that i had Etienne was so nice and helpful very polite i told him so. i was very pleased he is a great asset to your company. it is nice to get someone on the phone who actually cares about their job and the person they are talking to. Excellent job. ,5
253948,18-SEP-11,17-SEP-11,Bryan,,en,69.159.110.11,khele@sympatico.ca,13292786,000000119950295,4,5,,5
253949,18-SEP-11,17-SEP-11,Saifuddin,,en,74.15.98.25,alex.scott@sympatico.ca,13288390,000000119955174,4,5,,3
253950,18-SEP-11,17-SEP-11,Gerard,,en,76.67.45.137,mnllehti@sympatico.ca,13294222,000000119942854,5,5,,4
253951,18-SEP-11,17-SEP-11,Elmer,,en,65.95.141.155,wallacegad@sympatico.ca,13297250,000000119941859,5,4,english only,4
253952,18-SEP-11,17-SEP-11,Julio,,en,64.231.118.62,cmbcowboy@sympatico.ca,13289740,000000119948773,5,2,Give me more speed without the outrageous costs!,3
253953,18-SEP-11,17-SEP-11,Edgar,,en,70.30.74.156,jeddy2@bell.net,13292048,000000119945990,5,5,Nothing,5
253954,18-SEP-11,17-SEP-11,Jacques,,en,65.93.70.10,tonydsmoniz@sympatico.ca,13296938,000000119944391,4,3,,4
253955,18-SEP-11,17-SEP-11,Eliena,,en,184.148.137.10,gawil@sympatico.ca,13291090,000000119945413,5,5,Hire more pleasant technical people like the LADY WHO RESOLVED MY PROBLEM !,5
253956,18-SEP-11,14-SEP-11,Jaime,,en,70.26.97.90,tm3@sympatico.ca,13260276,000000119887885,4,5,,5
253957,18-SEP-11,16-SEP-11,Faqria,,en,174.89.24.212,alex.mclellan1@sympatico.ca,13275724,000000119916564,4,4,,4
253958,18-SEP-11,17-SEP-11,Reuben,,en,76.67.25.12,jgraymond@sympatico.ca,13292118,000000119949406,4,3,"Difficult to understamd, remove Language barriers.. This would apply to all dialects",4
253959,18-SEP-11,13-SEP-11,Ameer,,en,70.52.7.72,szyp@sympatico.ca,13246166,000000119837919,2,1,Speak my language,3
253960,18-SEP-11,16-SEP-11,Mohamed,,fr,174.91.236.253,asarrazin@sympatico.ca,13276214,000000119935730,5,5,,5
253961,18-SEP-11,16-SEP-11,Deepthi,,en,209.226.111.124,david.theresa@sympatico.ca,13277982,000000119936448,2,1,,4
253962,18-SEP-11,14-SEP-11,Christina,,en,70.29.155.54,paolo.perone@sympatico.ca,13257490,000000119880382,1,1,fix it,1
253963,18-SEP-11,10-SEP-11,Vikram,,en,70.29.155.54,paolo.perone@sympatico.ca,13207438,000000119795059,1,1,I pay on time so do your part.,1
253964,18-SEP-11,17-SEP-11,Melvin,,en,76.64.72.160,stephen002@sympatico.ca,13296520,000000119950116,4,4,Nothing.,4
253965,18-SEP-11,17-SEP-11,Elvis Francisco,,en,70.27.12.180,rtshigeishi@sympatico.ca,13295846,000000119954625,5,4,Everything went fine. You'r Rep. was very courteous and knowledgeable.,5
253966,18-SEP-11,16-SEP-11,Walter,,en,69.156.147.17,mriggs@sympatico.ca,13283866,000000119939747,4,4,,5
253967,18-SEP-11,05-SEP-11,Vikram,,en,174.91.49.154,nikobel@bell.net,13140656,000000119665029,5,4,,4
253968,18-SEP-11,17-SEP-11,Ramesh,,en,76.69.5.22,tom.denbok@sympatico.ca,13296914,000000119955243,2,2,I called because I was unable to connect to the internet. Your technician spent a lot of time checking out my system. He could not find a problem and told me to call the router supplier D-Link. I felt that I should be able to connect to the internet independent of the router. Later in the evening the system started to work again properly on its own.,2
253969,18-SEP-11,13-SEP-11,Erick,,en,69.158.82.76,ws.howlett@sympatico.ca,13247256,000000119859515,3,1,Stop making missed promises,3
253970,18-SEP-11,17-SEP-11,Mallika,,en,64.231.63.144,gilles.villeneuve2@sympatico.ca,13291210,000000119950936,2,1,after being on the phone for almost an hour and having my favourites deleted and then told someone would contact me in 24 hrs is absolutely unacceptable and the 24 hrs is now passed and no contact.  if thre was a problem with sympatico i should have been told.  instead was told to use google.  Bell certainly does not give service for the prices it charges,1
253971,18-SEP-11,06-SEP-11,Hilary,,en,67.71.151.23,madam@bell.net,13153512,000000119678931,1,1,"Excellent help from Diagnostics Department - no sign of part sent out same day Sepyt. 6/2011
Confirmation 119 678 931",2
253972,16-SEP-11,12-SEP-11,Elda,,en,70.53.31.135,vanlingen@sympatico.ca,13232482,000000119834152,4,5,Hold time when people call in for help,3
253973,16-SEP-11,15-SEP-11,Jose,,en,69.159.75.62,heatherlmason@sympatico.ca,13266632,000000119892657,4,4,nothing,4
253974,16-SEP-11,15-SEP-11,Hadhemi,,fr,70.30.172.94,janine.tessier@sympatico.ca,13267234,000000119893025,5,5,,5
254433,18-SEP-11,16-SEP-11,David,,en,74.15.26.130,wilber1@sympatico.ca,13287622,000000119929791,4,4,,5
254434,18-SEP-11,16-SEP-11,Francis,,en,70.26.30.188,ian.cormick@sympatico.ca,13280240,000000119916394,5,5,,4
254435,18-SEP-11,17-SEP-11,Hency,,en,174.92.140.181,taykm@sympatico.ca,13296740,000000119948794,2,3,First person could not fix problem.Was put on hld for 11 min. Transfered to second person -could not fix.Told service tech would get back in approx. 30 min. never returned call!,2
254436,18-SEP-11,16-SEP-11,Edward,,en,174.93.71.96,debdunbar@sympatico.ca,13278106,000000119937779,5,,"response was very appropriate, may be computer problem and not modem related as thought?  Very thorough in trouble shooting.",4
254437,18-SEP-11,16-SEP-11,Mouna,,fr,174.93.243.167,jflacerte@sympatico.ca,13280878,000000119933268,4,5,moins d'attente,4
254438,18-SEP-11,17-SEP-11,Aqeel,,en,65.95.126.166,bsheppard000@sympatico.ca,13289262,000000119957107,4,4,"Could not update my password to give me
access immediately because representative's (Bell) system was down.",4
254439,18-SEP-11,17-SEP-11,Mohammed,,en,76.66.132.75,susim@bell.net,13296630,000000119957302,4,4,,4
254440,18-SEP-11,15-SEP-11,Kayla,,en,70.50.173.182,mustangbarb@bell.net,13270824,000000119890841,5,5,Bell just needs to realize they are dealing with ordinary people with average income. Bell has millions of customers and if you lower your prices you will get a better response.,3
254441,18-SEP-11,17-SEP-11,Mukesh,,en,65.92.25.128,marvinp@sympatico.ca,13293796,000000119941084,4,5,,5
254442,18-SEP-11,16-SEP-11,Med Taher,,fr,70.51.59.125,genevieve.rollin@sympatico.ca,13279468,000000119920285,3,1,"Vous auriez pu informer les vendeurs de cellulaires du Centre Eaton à Montréal que lorsqu'on passe le numéro de téléphone de maison sur un cellulaire tout en gardant actif le service internet, il faut qu'un technicien aille faire un branchement spécial à l'extérieur de la maison du client. Même les dépanneurs au téléphone ne le savent pas. J'ai acheté le cellulaire le mercredi 14 septembre, le cellulaire a été activé le vendredi 16 septembre au matin et je n'avais plus d'internet ! Je suis allée au Centre Eaton, le vendeur a téléponé aux dépanneurs Bell qui ont dit que j'aurai à nouveau internet le même jour avant minuit. Samedi 17 septembre, je n'avais toujours pas internet, je suis retournée au Centre Bell, le vendeur a encore téléphoné aux services de Bell. Il a été dit que tout allait bien, selon leurs services, mon internet était branché, il fallait donc que j'aille chez moi voir au téléphone avec les dépanneurs de Bellinternet s'il y avait quelque chose à régler de mon côté. Ce que j'ai fait... la personne est allée se renseigner. En fin de compte j'ai eu un technicien qui m'a dit qu'il fallait intervenir sur un branchement à l'extérieur de ma maison et que c'est toujours comme ça lorsqu'on passe à une ligne internet dite sèche. C'est évident mais personne ne le sait et c'est bien dommage. Je vous suggère donc d'informer votre personnel à ce sujet. Avec mes remerciements. Geneviève Rollin",3
254443,18-SEP-11,17-SEP-11,Amir,,fr,76.71.217.187,lm.roussel@sympatico.ca,13293288,000000119955320,5,5,,5
254444,18-SEP-11,17-SEP-11,Hema,,en,70.24.165.94,fkosar@sympatico.ca,13290896,000000119941386,4,4,Quicker service call.,4
254445,18-SEP-11,17-SEP-11,Ritwik,,en,184.146.145.102,wvallejo@bell.net,13297390,000000119953747,4,2,It is not an issue with the customer care representative but with Bell Internet service....it sucks,1
254446,18-SEP-11,15-SEP-11,Anis,,fr,174.93.167.64,ajlauziere@sympatico.ca,13261890,000000119908387,5,5,rien,5
254447,18-SEP-11,17-SEP-11,Hector,,en,184.147.119.181,ranmal@sympatico.ca,13295340,000000119949122,4,4,,4
254448,18-SEP-11,24-AUG-11,Naidu,,en,70.48.6.171,iroberts_6@sympatico.ca,13004289,000000119398388,1,1,"provide people that speak clear english and when asked to speak with someone that does, the not english person should provide me with just so. and when I'm told someone will call me within 24 hrs I would expect a call, however I never got 1.",2
254449,18-SEP-11,16-SEP-11,Duncan,,en,70.27.49.71,nancy.parent2@sympatico.ca,13284052,000000119915933,4,4,,3
254450,18-SEP-11,17-SEP-11,Prem,,en,76.64.93.32,rcallen@sympatico.ca,13295404,000000119956855,5,5,My modem had quit and I asked for a new one. The tech advised me I would get an e-mail advising me of the details of my request. I thought it was funny,5
254451,18-SEP-11,09-SEP-11,Sandra,,en,76.67.126.243,bmorgenweg@sympatico.ca,13190406,000000119764084,5,5,Billing is always messed up. The rep was great to correct it. But we have had so many billing mistakes I'm surprised we are still with Bell. I would really like to leave Bell but I don't have time for the hassle.,1
254452,18-SEP-11,14-SEP-11,Jason,,en,67.70.106.30,toshea06@sympatico.ca,13260376,000000119864465,3,2,"The high speed capability that i requested has not happened ,because acssess to the Internet and is sites is even slower than before. That needs to be improved.    ",3
254453,18-SEP-11,17-SEP-11,Daniel,,en,76.71.72.5,tjo.jacob@sympatico.ca,13296864,000000119951811,4,5,,5
254454,18-SEP-11,17-SEP-11,Asma,,en,65.92.142.91,danielkeating@sympatico.ca,13290006,000000119957049,4,4,All ok,4
254455,18-SEP-11,17-SEP-11,Brad,,en,142.162.224.102,lisakaida@sympatico.ca,13293248,000000119947687,1,1,I am puzzled to find out that Bell has not yet received my modem even though Canada Post's tracking website says it was delivered to Bell's Mississauga office on Aug 17. I am terribly concerned about Bell's inability to handle customers' return kits in a professional manner.,1
254456,18-SEP-11,17-SEP-11,Tim,,fr,67.68.112.229,joane001@sympatico.ca,13292260,000000119950288,5,5,,5
254457,18-SEP-11,16-SEP-11,Mohamoud,,en,76.69.129.82,marvamini@sympatico.ca,13283108,000000119925507,5,4,"The reason for my call was that I get error when I want to check my internet usage. I was told that there is a problem and I will be notified when the problem is resolved. However it is now more than 2 days and the problem still exist. Please do something fast to resolve the problem, thanks",5
254458,18-SEP-11,17-SEP-11,Afroze,,en,216.218.29.128,bernie9@sympatico.ca,13288962,000000119956680,1,1,The first Representative was not able to help and I was transferred to another Rep who was not able to resolve my issue either. Both did not seem to know what they are talking about and cannot explain the problem....,2
254459,16-SEP-11,15-SEP-11,Lahouari,,fr,70.55.100.214,sorcier3@sympatico.ca,13273608,000000119895070,5,5,Rien,5
254460,16-SEP-11,15-SEP-11,Wafa,,fr,69.156.67.215,lysedeschenestremblay@sympatico.ca,13269458,000000119891716,2,1,leproblème de base est que mon service intermédiaire est beaucoup plus lent que dans le passé et je voulais savoir s'il y avait un problème et trouver une alternative à un coût compétitif ce qui ne m'a pas été offert,2
254461,16-SEP-11,09-SEP-11,Gilberto Jose,,en,67.71.149.22,barbkueber@bell.net,13190084,000000119773659,4,4,knowledge of alternate available email platforms,4
252943,19-SEP-11,18-SEP-11,Sowmya,,en,64.231.14.90,jennifer.ruble@sympatico.ca,13300996,000000119959788,1,1,"After pressing a bunch of buttons just to get to a person, I sat on hold for quite a while. Then the person, no fault of her own, has such a heavy accent that I had to keep asking her to repeat herself so that I could understand her.I just wanted to know what my ssid and password was so that I could add my Wii to my home network. I told her that my internet was working fine. She had no idea what a wii was, and asked me to change some things on my computer, which cut off my connection. When I told her that something I did had just cut my connection, she told me that there must be an outage in my area, then she transferred my call to check my line. During the transfer, I was hung up on and had to go throught the whole thing again just to get the internet working again in my home. I asked to speak to a supervisor who put me on hold for so long that I just hung up. I fugured out that the changes the first rep asked me to make had kicked me off the net and once i selected the newly named network and put in the password, everything was fine. I am very frustrated with Bell's poor customer service and will be looking for a new service provider who offers decent customer service. If you want a glimps of what good customer service looks like, then I urge you to call Nintendo. They know how to treat their customers. After spending literally 2 hours trying to get my ssid and password with bell, it took a total of 10 minutes for someone from  Nintendo to get my internet up and running on the wii!",1
252944,19-SEP-11,18-SEP-11,Etienne,,en,70.26.36.2,cowtown@sympatico.ca,13299024,000000119962304,5,5,,5
252945,19-SEP-11,18-SEP-11,Melvin,,en,64.231.165.54,ktebbens@sympatico.ca,13301694,000000119969038,5,4,,4
252946,19-SEP-11,18-SEP-11,Alonia,,en,70.30.1.15,stillwaiting4@sympatico.ca,13304584,000000119962416,4,4,nothing,3
252947,18-SEP-11,06-SEP-11,Joy,,en,70.49.10.115,suzanne.aikman@bell.net,13158638,000000119677482,4,4,"My costs just keep going up.  My satellite broke down and I went 6 or 7 wks with no service, or intermittent service.  I was on the phone repeatedly, working with your tech people with mixed results. I had a service call.  I had 2 new receivers, one of which I had to drive a long way out of my way to p/u at Purolator, both of which had to be returned to the PO for shipment back to you...and in the meantime, my internet usage went up due to watching a couple of shows on line since there was no tv.  My bills came, I had increased invoice amounts and I had to fight to have the amounts reduced.  I had a pretty crummy experience with Bell this summer--and you should have automatically comp-ed the satellite tv bill for 6 wks no service and should have automatically forgiven the increased internet use--instead I had to make numerous calls and I know I pd for satellite tv in months I had no service and also paid extra for internet-only one bill was reversed-you could have anticipated this, and I shouldn't have had to chase around rectifying a situation that was not my fault.  Most of your phone support people were friendly and professional.  Too bad about your billing systems and equipment...",2
252948,19-SEP-11,16-SEP-11,Thitola,,fr,70.27.236.181,b.hasnaa@sympatico.ca,13276298,000000119938183,5,4,,5
252949,19-SEP-11,05-SEP-11,Nesrine,,fr,70.29.191.22,marcel.touzin@sympatico.ca,13139502,000000119657120,4,5,,5
252950,19-SEP-11,18-SEP-11,Raj,,en,70.49.191.6,robhen@sympatico.ca,13303866,000000119968763,4,4,I was on hold for a while but perhaps that couldn't be helped.,5
252951,19-SEP-11,18-SEP-11,Mohamed,,fr,184.144.229.109,robert.lebel@sympatico.ca,13303836,000000119964766,5,5,"La conseillière que nous avons rejointe s' est montrée  très compétente, dévouée, patiente, nous donnant des  informations claires. Elle a résolu notre problème. Notre serveur refusait notre mot de passe.",4
252952,19-SEP-11,15-SEP-11,Paul,,en,70.51.224.109,praphael@sympatico.ca,13271836,000000119909708,5,5,Provide a message when first called on expected wait time before a technican would be available to answer the call.,4
252953,19-SEP-11,16-SEP-11,Larissa,,fr,64.229.74.185,sne_poirier@sympatico.ca,13286378,000000119919279,5,3,"La nouvelle pièce est arrivée lundi au lieu du samedi précédenmt comme promis. Je n'ai eu aucune communication internet vendredi, samedi et dimanche.",4
252954,19-SEP-11,18-SEP-11,Jamila,,en,70.24.213.242,gsiew@sympatico.ca,13300372,000000119962169,3,3,"Have a more understanding representative who can keep his sarcasm.

Otherwise, I had a fast appointment, Thank you!",3
252955,19-SEP-11,18-SEP-11,Mohamed,,fr,70.24.211.64,mctouma@sympatico.ca,13302530,000000119962038,5,3,,4
252956,19-SEP-11,18-SEP-11,Naidu,,en,69.159.62.212,bryanandlinda@sympatico.ca,13298576,000000119959443,2,2,"well this was my third call, as they needed to call me back twice and were unable to solve my problem.  this is the second time we have needed to replace this modem, I believe in the last two months, not sure that is great service!",2
252957,19-SEP-11,12-SEP-11,Moez,,fr,65.94.65.212,mazulaya@sympatico.ca,13227406,000000119811275,4,4,"Suite à mon appel, j'ai appris que le montant figurant sur ma facture de 47.95 correspondait à une charge unique pour le modem. Ce changement aurait pu être annoncé au client avant de procéder au changement. Comment ce fait-il qu'après avoir payé pendant je ne sais pas combien de temps 3.95 par mois, vous décidez de charger 47.95 pour une seule fois ? J'ai constaté dernièrement chez Bell que vous décidez de changements sans préavis. En effet, vous avez décidé d'inclure la facture de Bell mobilité dans la facture de téléphone domiciliaire et l'internet. Quel sera le prochain changement sans préavis ? ",3
252958,19-SEP-11,18-SEP-11,Dorsaf,,fr,204.101.237.139,spasavard@sympatico.ca,13304478,000000119959676,5,5,La personne était très bien,5
252959,19-SEP-11,16-SEP-11,Shalini,,en,74.14.94.122,martinhj@sympatico.ca,13283092,000000119929496,5,5,,5
252960,19-SEP-11,15-SEP-11,Rudolf,,fr,174.91.234.148,sdevost@sympatico.ca,13273188,000000119896687,5,5,J'aurais aimé avoir eu ce bon service lors de notre premier appel du 10 septembre.,5
252961,19-SEP-11,14-SEP-11,Brittany,,en,76.69.17.168,Dustin_Alicia@sympatico.ca,13247604,000000119884715,5,5,,5
252962,19-SEP-11,18-SEP-11,Jose,,en,67.70.206.229,bud1@sympatico.ca,13298602,000000119961372,4,4,"Jose was very pleasant to deal with.
Contact him Sunday afternoon, a new router was on my front doorstep when I came home from work Monday evening and my home network was up and running Monday evening.  Great job.",4
252963,19-SEP-11,18-SEP-11,Peter,,en,76.64.95.251,s.olesen@sympatico.ca,13304040,000000119967865,5,4,Not wait so long to have my call answered.,4
252964,19-SEP-11,16-SEP-11,Manel,,fr,76.69.172.101,jacques.loiselle@sympatico.ca,13280470,000000119928385,4,5,,4
252965,19-SEP-11,16-SEP-11,Elyes,,fr,76.69.172.101,jacques.loiselle@sympatico.ca,13280472,000000119938090,3,4,,4
253458,18-SEP-11,16-SEP-11,Youssef,,fr,69.159.136.7,yvon.lavoie68@sympatico.ca,13287854,000000119927740,5,5,,5
253459,18-SEP-11,12-SEP-11,Jaime,,en,69.159.111.212,charlesexdow@sympatico.ca,13220370,000000119833754,4,4,,4
253460,18-SEP-11,17-SEP-11,Stephane,,en,70.24.52.219,trekiekev@sympatico.ca,13296994,000000119947851,5,5,Get rid of the 1 in front of the received call numbers,5
253461,18-SEP-11,16-SEP-11,Dheeraj,,en,174.89.114.203,jji@sympatico.ca,13280956,000000119935143,5,5,nothing,5
253462,18-SEP-11,17-SEP-11,Sivanandini,,en,69.157.1.18,azotti@sympatico.ca,13288786,000000119954277,5,5,,5
253463,18-SEP-11,16-JUL-11,Malik,,en,67.55.54.171,sbozek@sympatico.ca,12621077,000000118525628,1,2,"I ported my phone to my new provider and I lost my internet on July 11/2011 however disconnection of internet was scheduled for the later date. I couldn't get my internet back until July 20/2011 with not a reason I was aware of. It's not your representative but your system is wrong. Malik tried to be helpful, he gave me all information however the service was not provided for me in time. During the conversation with Malik I was disconnected 3 times and it took me 1 hour to stay on the phone with your representatives. What takes so long to have the service back if you are so quick to disconnect your customer from it. I wasted so much time to phone you and I was disconnected so many times during my conversation with the customer service. I'm not happy at all with your services. ",1
253464,18-SEP-11,15-SEP-11,Justine,,en,174.88.18.152,kevin.yateman@sympatico.ca,13268462,000000119903359,5,4,Nothing. All was good.,5
253465,18-SEP-11,16-SEP-11,Hugo,,en,70.50.23.197,sandracoffey@bell.net,13285960,000000119922756,5,5,,5
253466,18-SEP-11,17-SEP-11,Perumalla,,en,74.14.223.38,saarimaki_5@sympatico.ca,13295920,000000119940942,4,2,"Really, I mean Really, fix my modem problem. A supposed new modem, acts very much like a re-furb. Almost every time I try to connect to my service I have to phone your tech's to get it fired up. A tech rep is coming 19/09/2011 to see if it is an outside line prob. He fixes this for ever amen then we are still friends. If not, I will look at all alternate solutions. Regards Ted Saarimaki (905-775-4740) (Bear_2004@Sympatico.ca)",3
253467,18-SEP-11,10-SEP-11,Tyler,,en,70.50.177.202,duncanzinn@sympatico.ca,13203640,000000119795882,4,3,I don't know,5
253468,18-SEP-11,17-SEP-11,Sowjanya,,en,174.92.231.108,helene.gingras@sympatico.ca,13291530,000000119950545,5,4,,5
253469,18-SEP-11,16-SEP-11,Shirin,,en,65.92.191.132,regalsin@sympatico.ca,13285286,000000119940225,5,5,just get a rep faster,5
253470,18-SEP-11,17-SEP-11,Hanene,,fr,174.89.231.213,jacques_yale@sympatico.ca,13291800,000000119943952,5,5,rien d'autres,5
253471,18-SEP-11,14-SEP-11,Moses,,en,74.12.4.216,s.clayton@sympatico.ca,13258852,000000119882762,3,1,"He sent a new modem which, like the cable sent by the previous phone call, did nothing to resolve the problem.  They both tried hard and were nice to work with.",2
253472,19-SEP-11,18-SEP-11,Diego,,en,69.158.36.74,dpatterson3@sympatico.ca,13299558,000000119962549,2,4,"They issue was not resolved until I demanded to speak with a manager.  The manager was helful, however, his tone was offensive.  I am not sure where this callcenter is located, but I made 2 calls on Sunday, spoke to 3 agents and had difficulty understanding the English of 2.  The manager was the only one that spoke clearly and explained processes completely.  In my opinion, the other agents were incompetent.  Based on this experience and past ""customer care"" experiences, I have decided to explore other options for my internet and tv services.",1
253473,19-SEP-11,18-SEP-11,Drew,,fr,70.24.232.22,courage33@sympatico.ca,13299020,000000119968032,5,5,,5
253474,19-SEP-11,14-SEP-11,Michael,,en,70.50.45.82,a.scopelleti@sympatico.ca,13247826,000000119878763,5,3,"Although Michael was Excellent and I spent 1 hr on phone with him. once he transferred me to the test centre Elaine diagnosed my problem (ongoing since a few months) in just a couple of minutes, well she was wrong as within the hour the problem reoccurred! Very frustrating! So I had to calll back right after and fortunately they offered to send a tecnician the next morning.. The technician that came Sukru was also excellent and resolved my problem!  Now only time will tell!",4
253475,19-SEP-11,15-SEP-11,Simon,,en,184.146.156.157,cwackett@sympatico.ca,13264090,000000119914927,4,4,,5
253476,20-SEP-11,12-SEP-11,Mehdi,,fr,174.92.183.76,paradis2@sympatico.ca,13228881,000000119832859,1,1,"j,ai tel bell le 19 sept. 11. n'a resolu mon problem avec internet.etait poli mais a finalement couper la communication.ne pense pas que c'est de sa faute mais de Bell.Quand je lui ai explique mes 3 derniens comptes  juin 2011 74.99 ,et juillet 226.03 ,et 16 aout 284.16 .et que je lui ai dis que j'avais la haute vitesse.... il m'a dit non . aaaaaaaaaaaapres que je lui ai dis le montant de mes 3 dernier compte il a couper la communication (telophone)Ne le blame pas. J'ai un compte pre autorise ........ depuis longtemps......",1
253477,20-SEP-11,14-SEP-11,Mohamed,,fr,74.12.220.100,nitrohp@sympatico.ca,13257210,000000119872742,5,5,,5
253478,20-SEP-11,05-SEP-11,Anis,,fr,81.253.30.13,claudette1@sympatico.ca,13135008,000000119661224,2,1,Ne pas essayer de me vendre un autre produit et ne pas me dire que ce qui fonctionne depuis plusieurs années ne peut pas fonctionner.,2
253479,20-SEP-11,19-SEP-11,Gerald,,en,70.29.114.107,jan.stawski@sympatico.ca,13312272,000000119992171,5,5,,5
253480,20-SEP-11,19-SEP-11,Kevin,,en,70.26.5.210,stephenread@bell.net,13319740,000000119970177,3,4,"I should not have had to make the call in the first place. Your shop in Carlingwood mall should have been able to deal with it when I explained the problem to them.
Also - Your web site is not very good - it keeps bouncing me out so I have given up on it.. 
Also - I get charged for 'Usage' but am not told when I am exceeding the usage I pay for, which in itself is to much.
Also - the last time I contacted Bell ( address change ) I was given an appointment date for someone to come and change my internet but no one showed. When I called to fid out what happened, I at first got the runaround and then got disconnected. I called again and had to repeat it all and was then was told all I had to do was plug in my modem. Pity I was not told that the first time.
",1
253481,20-SEP-11,19-SEP-11,Bob,,en,69.158.2.139,dasiddell@bell.net,13308960,000000119983222,,2,"Had a higher level technician able to support me.

Blocking my e mail when all I did was inform friends of the change to bell was very bad.
",2
253482,20-SEP-11,19-SEP-11,Justin,,en,68.171.231.16,shamskazi@sympatico.ca,13319126,000000119984357,4,3,Prevent issues from taking place in the first place so that these calls could be avoided,2
253483,18-SEP-11,16-SEP-11,Selene,,en,70.50.114.84,betsey_potvin@sympatico.ca,13276590,000000119920780,5,5,,5
253484,18-SEP-11,02-SEP-11,Cintia,,en,184.144.11.103,floyd.wright@sympatico.ca,13111591,000000119624909,5,4,Not much,5
253975,16-SEP-11,12-SEP-11,Mariela,,en,70.50.216.125,lori.fox@sympatico.ca,13226380,000000119825083,3,,"I was told that a modem would be arriving in 2-3 days...
I called today to find out where it was (4 days later) and was told it had not beeen ordered...Then I spoke to a second support person and was told it was only being sent today and should arrive Monday...Get your act together!",3
253976,16-SEP-11,15-SEP-11,Eddy,,en,174.89.18.85,jbkemp@sympatico.ca,13267302,000000119899438,3,3,Due to the nature of my problem I had to be passsed from agent to agent with still little resolved. I am patient I am sure we can work things out. I use three of the four services from bell.,3
253977,16-SEP-11,15-SEP-11,Justin,,en,67.71.4.109,kgribbons@sympatico.ca,13268486,000000119894373,4,4,,5
253978,16-SEP-11,12-SEP-11,Med walid,,fr,76.71.221.104,helene.robinson@sympatico.ca,13223604,000000119824577,3,4,"avant de m,envoyer votre lettre, vous auriez pu vérifier si vous l,aviez deja fait, dans mon cas c,était fait au mois de juillet.... vous vous chercher de la job ?? ",3
253979,16-SEP-11,14-SEP-11,Andrea,,en,65.93.100.223,cottager7@sympatico.ca,13250152,000000119865235,1,1,i thought bell was supposed to solve the problems.somehow my password wasn't being accepted which worked the day before. instead they said it was at my end after about a half an hour and confused me even more. Next time i'll just call my computer guy.  ,
253980,16-SEP-11,13-SEP-11,Ivan,,en,174.95.196.201,taylor.angella9@bell.net,13246258,000000119853091,4,4,,5
253981,16-SEP-11,15-SEP-11,Cesar,,en,70.48.215.91,mike.conway@sympatico.ca,13270404,000000119893281,1,1,"To have a person who knows more about internet address set-up.

A better command and comprehension of English whould help.",1
253982,16-SEP-11,14-SEP-11,Hassen,,fr,69.156.19.126,eliane.denis@sympatico.ca,13251320,000000119881030,4,,Facturation plus simple et plus compréhensible,4
253983,16-SEP-11,15-SEP-11,David,,en,70.31.221.112,bapid3@bell.net,13262696,000000119907006,4,4,,4
253984,16-SEP-11,14-SEP-11,Sandra,,en,67.70.90.235,larryandbarb1@sympatico.ca,13254886,000000119868617,2,4,"We switched our home phone only from Bell to Wightman fibre optic.  I set up with Bell to have a dry loop the same day.  That was Wednesday at noon.  They said it would take the head office 24 hours to do it after wightman were done.  I waited unti Thursday to call again.  I got ahold of a senior tech member.  She said she would call back.   She did, only to say that they couldn't figure out the problem and she would call back after lunch.  Never  heard.   Called again on Friday Morning and again got a senior tech rep.  He said that a technician would have to come around.  He did and had it repaired b 3:15 Friday.  Even wightman knew that they would have to come in the building to do the loop.  But Bell insisted it could be done from the office.  I spent a total of 3 hours on the phone trying to get it all set up and running.  What a pain in the butt.  We should have went with their internet also had I known it was such a hastle.  Our monthly bill is still to high.  Been trying to staighten that out for 4 months now.",3
253985,16-SEP-11,15-SEP-11,Leslee,,en,64.231.2.105,mshirley@sympatico.ca,13270750,000000119894028,4,,Not fucked up in the first place,3
253986,16-SEP-11,15-SEP-11,Tyler,,en,174.92.106.244,fpetersen@bell.net,13265680,000000119905279,5,3," I still have not had the problem resolved.  The message that came up when I tried to open an email I sent myself is as follows:  Bell Mail has blocked some attachments in this message because they appear to be unsafe. I hope that someone can fix it.
",4
253987,16-SEP-11,13-SEP-11,Amine,,fr,70.30.180.203,lessard_simard@sympatico.ca,13241182,000000119858358,5,5,"Ce représentant était parfait. Il ne pouvait être mieux.
Les deux que J'ai eu quelque jours avant étaient Pouris.",5
253988,16-SEP-11,15-SEP-11,Syed Mustafa,,en,70.48.107.180,docpeirce@bell.net,13264804,000000119891272,5,5,"I have been trying for over a year to have my address on file corrected.  The modem was delayed by one day as the courier was looking for the incorrect address.
Our correct address is:
1 Victoria Street,
Grey Highlands, ON  N0C 1E0

The municipality changed it from 14 Vistoria many years ago.  I don't know why the old address keeps resurfacing as I have fixed this with Bell a number of times and even confirmed the address with the service technician as 1 Victoria St.",4
253989,16-SEP-11,15-SEP-11,Bea,,en,70.51.98.147,jmlowe@sympatico.ca,13267742,000000119895754,4,4,My problem required simply a yes or no answer.  It took longer than anticipated to have it dealt with by the representative.  However the rep was courteous and helpful at all times.,3
253990,16-SEP-11,15-SEP-11,Tayssir,,fr,174.92.171.173,lanctota1@sympatico.ca,13268770,000000119910699,5,5,,4
253991,17-SEP-11,15-SEP-11,Brent,,en,64.229.238.62,greg.tomlinson@sympatico.ca,13266342,000000119900347,1,1,"The first 2 Techs said modem was defective.
received new modem day 2 - trouble still on.
Second Call - told there was a trouble on the line and would be fixed by Midnight and I would be back on line. didn't work.

Day 3 - spoke to someone - finally got the trouble resolved to my satisfaction.",2
253992,18-SEP-11,17-SEP-11,Catherine,,en,65.92.155.146,alrain@sympatico.ca,13288446,000000119954158,1,1,"Just tell me that you were working on the Sympatico Homepage, instead of sending me off to Microsoft and $67.00 later, they assured me that the problem was yours. Very angry.",2
253993,18-SEP-11,17-SEP-11,Sami,,fr,70.26.236.96,france-chiasson@bell.net,13290934,000000119941143,5,5,,5
253994,18-SEP-11,15-SEP-11,Alex,,en,67.71.140.184,jrduce@sympatico.ca,13268030,000000119913811,4,4,This tech did what was needed to resolve my issues. good work!,5
253995,18-SEP-11,17-SEP-11,Jose,,en,70.29.110.60,k.terris@bell.net,13292584,000000119942750,4,4,,4
253996,18-SEP-11,17-SEP-11,Shinoj,,en,70.29.63.105,psteinharter@bell.net,13295192,000000119957026,5,5,Shoab hafeez was good and very humble through the call.....i realy appericate his work.....he is v technical person....good job shoab...your voice is very sweet,5
253997,18-SEP-11,17-SEP-11,Karla,,en,67.71.148.194,coylem@sympatico.ca,13289832,000000119943410,5,5,Nothing,5
253998,18-SEP-11,12-SEP-11,Victor Gabriel,,en,70.27.21.139,f__rehman@sympatico.ca,13222416,000000119825482,3,2,"1. By downloading one Pakistani newspaper ""Jang.com.pk"" my computer was infacted by virus. The Computer Technician charged me for cleaning it once. Again Avast Antivirus Program warned me there was some problem on pages of the 'Jang' newspaper.
In fact when my Dsl was upgraded, Bell emploee had told me that my Internet will be secured by their Anivirus sofware as part of the new package. But it is not secure.
2. Connecting to Internet initially and downloading Internet explorer take too much time.   ",4
253999,16-SEP-11,12-SEP-11,Vijayashanti,,en,74.12.22.84,catmantu@sympatico.ca,13220192,000000119822293,5,4,I have no issues at all,3
254000,16-SEP-11,15-SEP-11,Pamela,,en,65.92.100.172,amartin10@bell.net,13262102,000000119897126,5,4,Nothing.,5
254001,16-SEP-11,13-SEP-11,Saadullah,,en,69.157.124.158,wilbrown@sympatico.ca,13247138,000000119847635,5,5,,5
254462,16-SEP-11,14-SEP-11,Prego Junior,,en,74.15.241.230,canny2@sympatico.ca,13249472,000000119876904,1,1,"send out a serviceperson, after all ,What am I paying almost 70.00 a month for?. He also put the trouble on to somethine else which it wasn`t {Blamed the router}.",1
254463,16-SEP-11,15-SEP-11,Diego,,en,76.70.114.220,wmcgaughey@sympatico.ca,13274794,000000119891437,5,5,In this instant my broblems were completely resolved.,5
254464,18-SEP-11,15-SEP-11,Mohsen,,fr,70.53.208.177,gin.belisle@sympatico.ca,13266154,000000119906660,5,5,,5
254465,18-SEP-11,17-SEP-11,Amir,,fr,67.70.100.81,pakama@sympatico.ca,13294798,000000119950799,5,4,,5
254466,18-SEP-11,17-SEP-11,Bryan,,en,64.231.43.87,dickmoutray@sympatico.ca,13290294,000000119949705,5,5,,5
254467,18-SEP-11,16-SEP-11,Soumaya,,fr,76.69.223.133,henri.menard@sympatico.ca,13280048,000000119928409,4,4,non,5
254468,19-SEP-11,18-SEP-11,Suresh,,en,70.51.9.165,jayfoure@bell.net,13300884,000000119960955,4,4,"If your computer knows my phone number when I call, don't ask me for it later!",3
254469,19-SEP-11,06-SEP-11,Marco,,en,174.88.206.20,husarz@sympatico.ca,13150364,000000119676875,5,5,"shorten the wait time on the phone,
otherwise the service was excellent.",5
254470,19-SEP-11,18-SEP-11,Francisco,,en,184.148.149.149,DAVIES49@sympatico.ca,13297622,000000119960984,4,4,,4
254471,19-SEP-11,18-SEP-11,Rowena,,en,174.95.132.223,jcslaves@sympatico.ca,13300912,000000119966179,5,5,"eliminate setup fees, have tech help set up PVR to correctly work with surround sound system. I am still trying to figure out how to get everything connected correctly.",4
254472,19-SEP-11,18-SEP-11,Grace,,en,76.64.20.210,sam.h@sympatico.ca,13304086,000000119965154,5,5,"nothing, please keep your customer reps in Canada - we need the jobs here.",5
254473,19-SEP-11,18-SEP-11,Gattu,,en,68.179.95.219,laurie.mcfall@sympatico.ca,13301784,000000119967927,4,4,,4
254474,19-SEP-11,16-SEP-11,Slah,,fr,174.95.184.104,lucie.periard@sympatico.ca,13282576,000000119930187,5,4,tout ce que je trouve c'est que tant que le cable sera desservie par la soucoupe le service ne sera jamais à ma satisfaction. Je ne comprends pas comment cela se fait en 2011.,3
254475,19-SEP-11,17-SEP-11,Susy,,en,184.146.110.178,domenic.b@sympatico.ca,13290380,000000119952160,5,4,,5
254476,19-SEP-11,18-SEP-11,Armando,,en,70.54.101.116,mj-wc_boustead@sympatico.ca,13302796,000000119969090,4,5,"Some times I had a problem understanding
Armando ",5
254477,19-SEP-11,17-SEP-11,Omar,,en,70.30.55.240,brian.pegg@sympatico.ca,13289210,000000119950637,5,5,hard to understand accent,5
254478,19-SEP-11,17-SEP-11,Ruth,,en,65.95.49.227,gdier@sympatico.ca,13291110,000000119954582,4,4,,5
254479,19-SEP-11,17-SEP-11,Roy,,en,65.95.49.227,gdier@sympatico.ca,13291112,000000119952261,4,4,,4
254480,19-SEP-11,18-SEP-11,Aqeel,,en,76.68.115.196,awabate@bell.net,13298202,000000119967970,5,5, None,5
254481,19-SEP-11,18-SEP-11,Nizar,,fr,174.89.80.21,ed.chap@bell.net,13299680,000000119965470,5,5,Rien. Nizar a été très patient et je l'en remercie,5
254482,19-SEP-11,18-SEP-11,Mallika,,en,67.71.1.77,heragaro@sympatico.ca,13300506,000000119962481,1,1,Yesterday the problem was I could not send or receive mail. My call was  transferred to India . Could not understand accent and small voice. Asked to be transferred to Canada. Was refused. Problem was not solved.Today problem rectified without help.  ,1
254483,19-SEP-11,18-SEP-11,Veerapuram,,en,74.14.20.83,elenaschlanger@sympatico.ca,13299720,000000119967359,5,5,They need to speak more clearly and  louder voice.,4
254484,19-SEP-11,16-SEP-11,Denis,,en,74.14.149.248,kvniels@bell.net,13281898,000000119923956,5,5,,5
254485,19-SEP-11,18-SEP-11,Med Jamel,,fr,70.30.148.141,j.desruisseaux@sympatico.ca,13300710,000000119959359,5,5,,5
254486,19-SEP-11,16-SEP-11,Omar,,en,184.144.77.149,wicketts@sympatico.ca,13287614,000000119933352,1,1,"I was told it was my Microsoft 2007 that needed up-dating which proved to be wrong. Time before I was told it was my router which proved to be wrong. Local tech. solved problems at my relief but also expense. My friends say switch to Cogeco, I'm thinking about it.  ",2
254487,19-SEP-11,14-SEP-11,Brahim,,fr,76.69.178.129,durandclaire@sympatico.ca,13251108,000000119870461,2,2,"Suupprimer la boîte de réception quand mon ordinateur ouvre, j'ai une boîte qui ouvre et qui accepte à distance l'ouverture de mon internet ce que je n'avais pas avant. Cette boîte remonte à l'avant dernière fois que j'ai contacté un technicien à distance.
2- Avant j'avais une trombone qui apparaissait dans mes courriels et que je pouvais faire lire ou enregistrer. Je n'ai plus la possibilité de le faire et c'est ce problème que je voulais résoudre.",3
254488,19-SEP-11,16-SEP-11,Karen,,en,74.12.184.223,davie.robert.pearl@sympatico.ca,13278020,000000119916209,4,4,A lot of dead air space between transfer of call from one service rep to the next.,3
254489,19-SEP-11,14-SEP-11,Cristobal,,en,216.209.116.52,bill.hollinshead@sympatico.ca,13249012,000000119866361,5,4,"All was resolved, can't think of anything that could have been improved.",4
254490,19-SEP-11,17-SEP-11,Harjeeth,,en,184.145.73.132,john.peebles@sympatico.ca,13292342,000000119940955,4,3,"They should have had me run a speed test after making their fix.  As it was, I was not getting full speed and had to call back in to have that fixed as well.",3
254491,19-SEP-11,16-SEP-11,Kevin,,en,70.27.156.186,s.marier@sympatico.ca,13285836,000000119927680,4,4,satisfied with help received,5
254492,19-SEP-11,18-SEP-11,Jose,,en,70.26.10.124,wjm3@sympatico.ca,13305214,000000119967674,2,1,"Better listening to my and understanding the problem

No technical support available.  Too busy.    Heavy demands I was told. Would have to wait",1
254493,19-SEP-11,18-SEP-11,Luis,,en,74.15.3.32,hobie1957@sympatico.ca,13300548,000000119964253,5,5,everything was find,4
254494,19-SEP-11,18-SEP-11,Gabriel,,en,74.14.157.43,gkindarji@sympatico.ca,13300288,000000119961975,5,5,All was ok,5
254495,19-SEP-11,15-SEP-11,David,,en,64.229.176.38,dl.bradley@sympatico.ca,13264766,000000119907331,3,3,explain it right the first time! I am grtting tired of my monthly call to Bell Billing,3
254496,19-SEP-11,12-SEP-11,Kanchumarthi,,fr,74.198.164.239,mina.gentile@sympatico.ca,13227826,000000119820279,4,4,I found it difficult to converse with Support for his accent was difficult to understand. ,
254497,19-SEP-11,16-SEP-11,Dorsaf,,fr,174.88.181.125,lorrainelaflamme@sympatico.ca,13282452,000000119920888,4,4,,5
254498,19-SEP-11,17-SEP-11,Milo,,en,70.55.132.64,everton.blackwood@bell.net,13290760,000000119951921,5,1,,5
252966,19-SEP-11,18-SEP-11,Elizabeth,,en,70.50.218.60,cloosley@sympatico.ca,13298976,000000119965833,2,1,"The purpose of my call was to sign up for a bundle with Bell and get the appropriate prices. First I had to wait 30 minutes to speak to someone. After over an hour, I still did not have the information required to sign up and was cut off before finishing the call.  

I am an existing customer with both Internet services and home phone - and would like to bundle in the Long Distance in addition.

INTERNET: I was quoted $23.47 less $5.00 for the bundle. 

HOME PHONE: I was quoted $42.92 for the Home Phone Complete package. This is $10 more than advertised on your web site. No explanation could be given as to why Bell would not honour the rate advertised on your web site.

LONG DISTANCE: Still no answers on rates/plans and discounts for that.

I would appreciate someone contacting me as soon as possible otherwise, I will be forced to move to another provider for ALL services.   

I can be reached at 613.297.7781.

Thank you
Cathy",1
252967,19-SEP-11,14-SEP-11,Gabriel,,en,65.93.132.123,cpridge@sympatico.ca,13250166,000000119877800,4,4,I believe when we first called about the probloem it could of been resolved as quickly as it was when I called. My husband spent most of his time on the phone and then dealt with a technician coming to the house(which still did not fix the problem). the lady I spoke with sent me a new power cord which she said would take 4-5 days well i begged same day couriour but happily enough it arrived the next day and the issue was resolved,4
252968,19-SEP-11,18-JUL-11,Veronique,,fr,67.71.115.2,tachar@bell.net,12629945,000000118553784,1,1,au telephone vous dites une chose mais lorsqu'on reçoit la facture il y a une autre chose!!!!!!!!!!!!!!!,1
252969,19-SEP-11,16-SEP-11,Manel,,fr,74.198.164.211,francois.lessard2@sympatico.ca,13279216,000000119916997,3,1,Je suis prive d'Internet depuis mercredi suite au bris du modem. Un RV avait été prévu ce soir après 17h... J'attends toujours!!' donc je suis peu satisfait,2
252970,19-SEP-11,16-SEP-11,Alvaro,,en,70.55.51.144,DBOOTH62@sympatico.ca,13275138,000000119938250,4,4,,4
252971,16-SEP-11,15-SEP-11,Afroze,,en,198.103.223.51,jwiklo@sympatico.ca,13268202,000000119912293,5,4,,5
252972,19-SEP-11,17-SEP-11,Sam,,en,70.26.0.80,mbplant@bell.net,13293878,000000119951955,5,4,,4
252973,19-SEP-11,17-SEP-11,Manel,,fr,70.53.202.104,madomaltais@sympatico.ca,13293534,000000119948776,3,2,"Le problèeme ne fut pas complètement résolu, j'ai eu le même problème quelques heures plus tard",4
252974,19-SEP-11,18-SEP-11,Amir,,fr,50.100.106.176,carole.andre01@sympatico.ca,13298716,000000119968998,1,4,"J'ai dû répéter à plusieurs reprises que je n'ai pas pu faire les deux appels à Montréal ni près de Montréal qui m'ont été facturés en erreur. Le 26 août 2011 j'étais à un spectacle au Colisée Pepsi à Québec et je ne suis pas allé dans la région de Montréal depuis plusieurs mois.  Le conseiller refusait de me croire jusqu'à ce que je lui dise que j'avais assez perdu de temps et que je ne désirais plus répéter ce que je lui avais déjà dit et redit.
Également, je n'accepte pas d'être tutoyé par un préposé, moi j'utilise le ""vous"".
C'est la première fois qu'un conseiller de Bell utilise le ""tu"" lors d'un appel.",4
252975,19-SEP-11,18-SEP-11,Nelly,,en,76.70.71.187,ddsweet@sympatico.ca,13299266,000000119966493,4,5,,4
252976,19-SEP-11,16-SEP-11,Isaac,,en,74.198.164.236,smjlittle@sympatico.ca,13286358,000000119940293,3,4,,3
252977,19-SEP-11,18-SEP-11,Mohammed,,en,64.231.135.81,janaandbill@bell.net,13300832,000000119957733,1,1,"After talking to your rep., I was left with the problem unsolved. I was however able to get my friend to solve the problem within a few minutes. How well trained are your reps.?",2
252978,19-SEP-11,15-SEP-11,Felix,,en,76.65.177.216,f.savoie007@sympatico.ca,13265460,000000119894987,5,5,Hard to improve on good service.,5
252979,19-SEP-11,18-SEP-11,Ravi,,en,174.93.162.29,berylbass@sympatico.ca,13298352,000000119964173,5,5,Nothing - it was excellent,5
252980,19-SEP-11,18-SEP-11,Isaac,,fr,70.26.233.58,ajz.champagne@sympatico.ca,13297858,000000119967127,2,4,La personne à l'autre bout de la ligne était poli et courtoi mais ca lui a pris presque 2 heures pour configurer mon email.,4
252981,19-SEP-11,12-SEP-11,Jose,,en,184.147.59.108,nathanhy@sympatico.ca,13228360,000000119820621,4,4,,4
252982,19-SEP-11,18-SEP-11,Danilo,,en,70.30.147.246,slamain@sympatico.ca,13304382,000000119963807,2,2,get someone who speaks clear english.....how about here in canada???  15 minutes after I called in the internet went out yet again.  This is an ongoing problem in our area.  ,2
252983,19-SEP-11,18-SEP-11,James,,en,69.157.58.223,jrennie7@sympatico.ca,13301328,000000119964748,5,5,,5
252984,19-SEP-11,18-SEP-11,Ericka,,en,69.157.58.223,jrennie7@sympatico.ca,13301330,000000119966445,5,5,,5
252985,19-SEP-11,17-SEP-11,Harjeeth,,en,76.65.204.42,l.melbourne@sympatico.ca,13292968,000000119943484,3,1,,
252986,19-SEP-11,16-SEP-11,Melvin,,en,76.64.199.88,korriesue.marshall@sympatico.ca,13281854,000000119920547,4,4,made your phone rates more competitive so that i didn't have to move my service to cogeco,2
252987,19-SEP-11,18-SEP-11,Ines,,fr,76.67.197.55,villeparisis@sympatico.ca,13305074,000000119957845,1,1,résoudre mon problème,
252988,19-SEP-11,18-SEP-11,Prem,,en,64.228.35.110,jltyrrell@sympatico.ca,13301132,000000119969151,5,4,The agent was very helpful and cslled back twice to be sure that the problem was resolved,5
252989,19-SEP-11,18-SEP-11,Alex,,en,76.70.49.126,swade63@sympatico.ca,13304648,000000119968811,4,5,"Put all 3 services on my ""One Bill"" as requested 5+ months ago (not just internet and home phone). I wanted my cell included but it never happened.",3
252990,19-SEP-11,16-SEP-11,Vijay,,en,69.157.22.173,m.rowe@sympatico.ca,13282708,000000119924328,5,5,"I was quite unhappy on Friday because my Internet was down and I could not complete my work ... I spoke with Vijay and he told me what the problem was and said he would get a new power supply to me by Monday. This was not so good because I was sceptical that it would arrive, and I would not be able to work on Monday ... But, not only did the power supply arrive early (on Saturday) I was able to catch up on my work, and have no further interruptions.
Thank you so much Vijay, you were courteous and you knew exactly what the problem was! And you fixed it! It is greatly appreciated ... Thank you so much! ",5
252991,19-SEP-11,18-SEP-11,Jose,,en,70.54.88.205,cathylarry1@sympatico.ca,13298762,000000119967172,5,5,There was static on the line,5
252992,19-SEP-11,12-SEP-11,Youssef,,fr,184.145.250.128,gloranger@sympatico.ca,13223194,000000119831769,5,5,"rien seulement que vos employer ne parle pas assez fort des fois il sont tres polit et le sens de l,humour ca c,est tres bien",5
252993,19-SEP-11,15-SEP-11,Vijay,,en,205.211.96.100,kaconvey@sympatico.ca,13268254,000000119899432,5,5,,5
252994,19-SEP-11,16-SEP-11,Sharon,,en,64.228.92.227,merdanovic@sympatico.ca,13283374,000000119921411,1,1,,
253485,18-SEP-11,16-SEP-11,Nandhini,,en,74.14.35.130,johnboy51@sympatico.ca,13281162,000000119927402,4,4,"My experience with your Technical Spport agent was a good one. He was polite, courteous, knowledgable and highly skilled.",5
253486,18-SEP-11,16-SEP-11,Aswathy,,en,70.49.119.131,vasey@bell.net,13287362,000000119932061,1,1,,1
253487,18-SEP-11,16-SEP-11,Jose,,en,65.94.205.230,fred.davies@sympatico.ca,13279252,000000119936424,5,5,nothing,5
253488,18-SEP-11,17-SEP-11,Alex Arnoldo,,en,67.70.87.205,grumpyvo@sympatico.ca,13291356,000000119956455,5,5,,4
253489,18-SEP-11,17-SEP-11,Sowmya,,en,67.70.87.205,grumpyvo@sympatico.ca,13291358,000000119953104,1,1,,1
253490,18-SEP-11,13-SEP-11,Priya,,en,69.159.71.12,heyu99@sympatico.ca,13238658,000000119853727,4,4,"THIS time things went OK, a +.
The last time was  BAD,  a  - 100",
253491,18-SEP-11,15-SEP-11,Kevin,,en,69.157.68.94,pat-rick@bell.net,13271420,000000119897969,5,5,Nil,3
253492,18-SEP-11,16-SEP-11,Keith,,fr,76.69.110.47,lilietcloclo@sympatico.ca,13282200,000000119919572,4,3,mon contras avec bell finis en fevrier je me demande si je vais renouveller avec bell,1
253493,18-SEP-11,15-SEP-11,Prem,,en,76.67.93.217,robert.mahoney@sympatico.ca,13272458,000000119915311,3,3,The lack of a local technician to correct the hardware problem with the Bell equipment prevented Prem from completely resolving the issue.  ,5
253494,18-SEP-11,17-SEP-11,Sarah,,en,76.69.30.159,dleach_03@bell.net,13290348,000000119954373,5,5,none you's are doing a great job glad to be with you's.Thank you,5
253495,18-SEP-11,14-SEP-11,Diedra,,en,67.71.37.138,natalie.tulumello@sympatico.ca,13257036,000000119863659,5,5,,5
253496,18-SEP-11,16-SEP-11,Cecilia,,en,173.238.235.134,tracey.harper@sympatico.ca,13287180,000000119931169,1,2,I was transferred to 4 different CSR's until someone was finally able to help me - very frustrating. ,1
253497,18-SEP-11,16-SEP-11,William,,en,173.238.235.134,tracey.harper@sympatico.ca,13287182,000000119930891,2,2,My inquiry was finally resolved but not until I was transferred to 4 different people and put on hold 3 times - very annoying. This is one of the main reasons we cancelled service with Bell. ,1
253498,19-SEP-11,16-SEP-11,Luc,,fr,70.55.96.159,france.neron@sympatico.ca,13279178,000000119933288,1,1,"Ca fait 6 semaines que mes problemes de téléphone et d'internet perdurent. Ca fait 7 visites de techniciens...qui me font perdre des journées a les attendre. 
Et encore aujourd'hui, ma ligne est hors service....et en plus la police a ma porte m'indique que j'ai signalé le 911 5 fois aujourd'hui, ce qui est faux. 
Que dois je faire.....
Je ne sais plus comment et quoi faire pour résoudre tous ces problemes. 

",1
253499,19-SEP-11,16-SEP-11,Hanen,,fr,70.55.96.159,france.neron@sympatico.ca,13279180,000000119926969,1,1,"encore ce matin, une panne de téléphone. 
Ca dure depuis le 5 aout. 
Que faire....il semble que vous ne puissiez trouver de solution a mon probleme. 
",1
253500,19-SEP-11,07-SEP-11,Ronalie,,en,70.51.252.44,cdgrat@bell.net,13162618,000000119713100,5,5,,4
253501,19-SEP-11,18-SEP-11,Mary ruksana,,en,70.55.49.77,efordyce@sympatico.ca,13299702,000000119961495,5,5,"Nothing at all, everything was just perfect ",5
253502,19-SEP-11,18-SEP-11,Sebastian,,en,216.254.133.2,aladinski@sympatico.ca,13297872,000000119960223,1,3,"2 agents told me completely different stories on the reason for my service disconnection. It took a supervisor and 2.5 hours of discussions to get to the truth. Service is still down, 24 hours later.",1
253503,19-SEP-11,17-SEP-11,Edwin,,en,70.24.148.110,karina7@sympatico.ca,13292638,000000119944772,4,4,"nothing, the advise the technition gave me resolved the issue",5
253504,19-SEP-11,11-SEP-11,Karen,,en,64.231.26.204,rbhunter@sympatico.ca,13215866,000000119797560,5,5,Nothing to suggest.,5
253505,19-SEP-11,17-SEP-11,Chad,,en,70.26.96.228,maiedema@bell.net,13293564,000000119948336,4,4,Warn me before letting me over extend my monthly limit. e.g Do not let me exceed my monthly limit without warning,4
253506,19-SEP-11,18-SEP-11,Balaji,,en,69.159.63.156,gerryneu@sympatico.ca,13300222,000000119967018,5,4,"Bell worked on an existing problem and  that sounded ok to me. 
",4
253507,19-SEP-11,18-SEP-11,Sujay,,en,67.70.89.154,wmorley63@bell.net,13305222,000000119959389,5,4,it was ok,4
253508,19-SEP-11,06-SEP-11,William,,en,64.231.183.57,zinners3@sympatico.ca,13160110,000000119692557,1,1,why does it take almost a month and hours on the phone to get ones internt connected???????????????,1
253509,19-SEP-11,18-SEP-11,Sulochana,,en,184.146.109.29,gerrypierce@sympatico.ca,13300226,000000119966507,5,5,Nothing,5
253510,19-SEP-11,18-SEP-11,Kalaiarasan,,en,70.50.53.11,halegj@bell.net,13300428,000000119961662,5,2,The problem still exists. I have been refered to the email tech group who hopefully can solve my problem.,5
253511,19-SEP-11,18-SEP-11,Hema,,en,199.43.179.254,julianne.malysa@sympatico.ca,13301374,000000119964653,5,5,,5
253512,19-SEP-11,17-SEP-11,Hemavathi,,en,174.89.62.28,rbmacgregor@sympatico.ca,13295386,000000119950161,1,1,"more product knowledge
I had to pay $69.50 for a private tech guy to come in and fix the problem in five minutes",2
253513,19-SEP-11,12-SEP-11,Naoufel,,fr,67.70.102.100,c.couture6@sympatico.ca,13219922,000000119825094,5,5,,5
253514,19-SEP-11,13-SEP-11,Samy,,fr,74.14.210.159,pbellavance@bell.net,13243842,000000119859071,1,1,Votre technicien était pas capable de réparer mon accès à mes messages .Un techincien devais me rappeler dans les 72 heures et je je n`ai jamais été appelé.Aujourd`hui j`ai appelé et on as réglé simplement mon problème.Ce technicien était compétent.J`ai perdu l`usage de recevoir mes messages 6 jours.,
253515,19-SEP-11,16-SEP-11,Jessica,,en,199.235.66.97,mmcmeeken@sympatico.ca,13283688,000000119932734,4,3,"I rec'd email saying Bell wrote to me that my last payment was declined. 2nd notice.Unable to process.I Never rec'd. This was send to me in error, all my Bell accounts are in excellent order.",
253516,19-SEP-11,15-SEP-11,Michel,,en,70.50.218.19,haiart@sympatico.ca,13266482,000000119914869,4,3,not cut my internet service in the first place,2
253517,19-SEP-11,16-SEP-11,Maileen,,en,174.95.144.42,gkarith1@sympatico.ca,13279618,000000119926042,1,2,I am trying since June 15 to solve the internet over charge. Promised one month free plus some credit. But the bill never shows it.,1
253518,19-SEP-11,13-SEP-11,Grace,,en,137.207.96.19,czahorak@bell.net,13236079,000000119857438,5,5,Just had to wait for new equipment to arrive and switch out. I have to say nothing.,5
253519,19-SEP-11,15-SEP-11,Sandra,,en,74.15.253.166,teko.lam@sympatico.ca,13274042,000000119896159,5,4,all was fine,5
253520,19-SEP-11,18-SEP-11,Lawrence,,en,70.30.86.208,lavictoire2008@sympatico.ca,13301792,000000119967993,4,2,better english skills,4
253521,19-SEP-11,16-SEP-11,Mohamed,,fr,132.208.29.101,day.louise@bell.net,13278028,000000119926293,5,5,,4
254002,16-SEP-11,14-SEP-11,Karla,,en,67.71.9.50,kreed_7@sympatico.ca,13254702,000000119867384,5,5,"Before this call I had contacted Bell to see if I could have my bill reviewed. I asked how I could reduce my bill in some way since it seems to rise every few months. My security system was taken off without my permission, resulting in problems.  I never did get a customer satisfaction survey following this discussion with a male.  That was the last thing I would have removed from my service with your company.  Not pleased when I had to take additional time to get the problem corrected. ",4
254003,16-SEP-11,15-SEP-11,Timothy,,en,69.158.136.224,murrayinc@sympatico.ca,13270818,000000119913509,4,4,,4
254004,16-SEP-11,15-SEP-11,Orlando,,en,70.54.7.96,lrnkeb@sympatico.ca,13269316,000000119902246,1,4,When I ask to speak to someone in Canada I expect to get someone in Canada.No one would or could transfer me to someone in Canada. I'm tired of canadians losing jobs to India.,1
254005,16-SEP-11,14-SEP-11,Pavan,,en,70.49.69.206,ivajoeb@bell.net,13253134,000000119877094,5,4,"Not much. Being a computer ""illiterate"" in my old age, Pavan was very patient with me and although I was sweating, we did solve my problem and am happy;so far so good.",4
254006,16-SEP-11,15-SEP-11,Nas,,en,65.95.210.254,ve3htx@sympatico.ca,13274494,000000119892816,5,5,"Your customer service was outstanding,including the agent who walked me through fixing my problem .",5
254007,16-SEP-11,15-SEP-11,Matthew,,en,70.50.219.43,bfrench@sympatico.ca,13262928,000000119914679,5,5,Perfect as is.,5
254008,16-SEP-11,13-SEP-11,Sushil,,en,184.147.34.134,sylvester11@sympatico.ca,13246146,000000119860571,3,4,"I could not access the Internet, and not knowing if it was a problem with the Sympatico Server or my own computerI contacted your representative and due to his poor command of the English language I found it almost impossible to understand him.  I had to ask him numerous times to slow down in his speech so I could figure out what he was saying.  A lot of times I just had to guess.  After a long session it was established that the problem was in my own computer and I took it to the supplier that I bought it from and it has since been repaired.  I see in your next question if I would recommend Bell. I certainly would,  only I would hope that Bell would hire service techs who could speak better and clearer English.",5
254009,16-SEP-11,08-SEP-11,Denis,,en,76.70.49.218,wadjo@sympatico.ca,13188412,000000119733987,4,4,,5
254010,16-SEP-11,12-SEP-11,Luis,,en,184.146.159.235,dougaadams@bell.net,13221847,000000119815523,1,1,"fix my security and computer problem in a timely manner. I am doing this survey 5 days later and have talked to 3 of your service reps They tell me someone higher up has to correct this issue. Please someone help me, my computer is useless now and I need to have it working properly.",1
254011,17-SEP-11,15-SEP-11,Oussama,,fr,142.85.5.159,jean.couture9@sympatico.ca,13267388,000000119907459,1,1,esseyé de comprendre se que je lui disait au lieu de me prendre pour un épais pour de + ample question 450-889-5484,1
254012,17-SEP-11,15-SEP-11,Daniel,,en,184.147.42.162,hawk2@sympatico.ca,13266600,000000119915177,5,5,,5
254013,17-SEP-11,16-SEP-11,Emilio,,en,174.114.54.33,aruhl@bell.net,13276212,000000119935066,5,5,"nothing, it was a good experience",5
254014,17-SEP-11,16-SEP-11,Cristy,,en,70.27.232.103,dbreadner@sympatico.ca,13278048,000000119920237,4,4,"I wonder how much this feedback info is used vs. how much it is intended to make me feel you really care?  
Automatic feedback surveys are often annoying, although this one on the internet is far preferable to the telephone ones.  They are a real nuisance and if really beneficial to you, should only be done on a sample basis.
I'd be much more impressed with a phone provider that always gives me their best deal without me threatening to switch suppliers.",4
254015,17-SEP-11,16-SEP-11,Adel,,fr,76.67.184.79,daniel.langlois9@bell.net,13277850,000000119932957,5,5,,5
254016,17-SEP-11,07-SEP-11,Kota,,en,70.54.105.27,va3vi@sympatico.ca,13174298,000000119721792,4,1,,2
254017,17-SEP-11,16-SEP-11,Jean,,en,184.151.63.244,tammy.duff080@sympatico.ca,13286816,000000119936571,1,1,Know more,2
254018,17-SEP-11,16-SEP-11,Lotfi,,fr,65.92.223.89,ptourangeau@sympatico.ca,13285026,000000119929724,4,3,L'appel que j'ai logé visait à corriger une erreur de la part de Bell : réception d'une lettre me demandant de retourner mon modem par la poste alors que le technicien n'a fait qu'un changement du fil téléphonique et l'échange de l'ancien modem (qui selon lui était un peu chaud) contre un autre modem clairement usagé.,3
254019,17-SEP-11,16-SEP-11,Vikram,,en,70.48.216.51,garwood.barker@sympatico.ca,13279392,000000119917678,4,4,"Both , my wife and I , had trouble understanding Vikram's English speaking.
However , when he took over the mouse control , he did very well and our problem was resolved.       GVB.",5
254020,17-SEP-11,16-SEP-11,Mohamed Nidhal,,fr,67.70.115.60,boulanger_pierre@sympatico.ca,13276810,000000119937007,1,1,J'avais un problème avec ma facture électronique internet et le conseiller me disait que tout était correct. J'aurais voulu lui faire suivre par couuriel pour lui démontrer qu'il y avait un problème et il n'a pas voulu.,2
254021,17-SEP-11,16-SEP-11,Sami,,fr,70.51.173.47,sylvie.clement5@sympatico.ca,13286752,000000119935184,5,5,,5
254022,17-SEP-11,15-SEP-11,Carmen,,en,70.27.10.118,h.rand@sympatico.ca,13266464,000000119891829,1,1,have some one who knows what you are trying to do ,1
254023,17-SEP-11,16-SEP-11,Haykel,,fr,70.51.173.47,sylvie.clement5@sympatico.ca,13286754,000000119935619,5,5,,5
254024,17-SEP-11,16-SEP-11,Ines,,fr,174.94.90.127,claire.lariviere6@sympatico.ca,13277448,000000119928895,4,4,,5
254025,17-SEP-11,16-SEP-11,Mehdi,,fr,70.24.234.6,loda1@sympatico.ca,13282398,000000119922854,5,5,,5
254026,17-SEP-11,16-SEP-11,Michel,,fr,174.95.249.191,yvond56@sympatico.ca,13287856,000000119934989,5,5,,5
254027,17-SEP-11,16-SEP-11,Diddharth,,en,69.158.147.110,alivo@sympatico.ca,13275800,000000119936577,5,5,"The support person had to repeat his statements a couple of times - reason not Canadian born, or English as a first language, but othet than that - problem was solved",5
254028,17-SEP-11,16-SEP-11,Danilo,,en,174.91.44.100,lloyd.gordon3@sympatico.ca,13282366,000000119933703,5,5,"The rep. didn't completely know what to do with the ""My Bell"" log-in screen that I got stuck in.",5
254029,17-SEP-11,16-SEP-11,David,,en,174.94.46.20,dorothy.kennedy@sympatico.ca,13278500,000000119930787,4,4,David could have explained why the password he gave me would be different from the password sent to me by email.  The second tech asst explained that the password he gave me was easier to remember than the one chosen for me that appeared in my email.  ,3
254499,17-SEP-11,14-SEP-11,Nora,,en,174.89.61.139,palipa@sympatico.ca,13257468,000000119881296,3,2,"Probably nothing. This is a recurring problem. Each time the phone rep said it was our equipment. Twice the people who supplied and installed our equipment have come to examine everything, all cables and adapters were changed, the computers scanned for viruses with no problems found. We could not access the internet even in the wireless mode. By moving the modem to another room and going wireless, access was achieved. When the technician arrived, things were returned to normal and everything worked flawlessly. Obviously, the intermittent fault was not found. As a mechanic, I understand the frustrations of undetectable (in the presence of the tech) intermittent electronic failures but that makes them no less frustrating. The technician said that the next time this occurs we are to do or touch nothing but to call for his return. Being off line for the 2 or 3 days that requires is another frustration.",4
254500,17-SEP-11,16-SEP-11,Clarisse,,fr,67.71.22.168,gmrc007@sympatico.ca,13279658,000000119919444,5,5,,5
254501,17-SEP-11,16-SEP-11,Jean,,en,67.71.37.8,stanpegwilson@sympatico.ca,13286512,000000119928873,5,5,"I would have liked to receive more information on the ""total"" package you are advertising - although I was advised I could be transferred to another sales person but I didn't really have the time then.",4
254502,17-SEP-11,16-SEP-11,Chad,,en,65.92.50.108,magic1@bell.net,13282770,000000119927617,5,5,,3
254503,17-SEP-11,16-SEP-11,Brady,,en,74.14.6.4,elisa.nerpiti@sympatico.ca,13278788,000000119920294,5,4,,3
254504,17-SEP-11,07-SEP-11,Mohsen,,fr,65.92.143.5,sergefortier@bell.net,13172966,000000119726893,5,5,"J'ai trouvé une personne à l'écoute de mes besoins et il m'a aidé grandement, alors pour moi tout est parfait.",5
254505,17-SEP-11,16-SEP-11,Julio,,en,174.92.32.15,tonni@bell.net,13287126,000000119936077,4,4,"If this is telephone call to customer service re internet - it was great - Julio was the rep.
If you are referring to online contact where you chat online - it was lousy took too  long and was very confusing.  Finally got them to give me phone number, won't on line chat ever again. 
",5
254506,17-SEP-11,16-SEP-11,Mathew,,fr,70.29.152.207,benoit.forest2@sympatico.ca,13276524,000000119932375,2,1,Me référer à une personne plus compétente.,3
254507,17-SEP-11,15-SEP-11,Timothy,,en,174.93.68.116,ag.nicholls@sympatico.ca,13261812,000000119910070,5,5,,5
254508,17-SEP-11,16-SEP-11,Adel,,fr,70.49.93.50,jpcharce@sympatico.ca,13281286,000000119940188,5,5,,5
254509,17-SEP-11,16-SEP-11,Kmar,,fr,174.92.237.60,sylmar98@sympatico.ca,13286730,000000119925838,5,5,N/A,5
254510,17-SEP-11,16-SEP-11,Carla,,en,70.55.39.2,dmaika@sympatico.ca,13278374,000000119919315,4,5,nothing,5
254511,17-SEP-11,02-SEP-11,Francis,,en,70.52.26.162,charles_jones@sympatico.ca,13110621,000000119623033,3,3,"Here's the problem. I am being charged $60 for using too much bandwidth. However, if I had paid an extra $5 per month I wouldn't have had to pay any penalties (or very little). It sounds to me like I'm being taken advantage of. 
 Imagine that you were at a gas station and you pay for your gas before putting it in your car. You accidentally put in an extra gallon so you go back to pay for it. However instead of paying the same price per gallon that you originally paid, they charge you 10 times more. This is what your company is doing.
 As far as the customer service, I guess it was ok. There's not much the representative could do apart from explain how I was being ripped off.",1
254512,17-SEP-11,15-SEP-11,Mariama,,fr,174.93.132.15,lbilodeau000@sympatico.ca,13268872,000000119892110,5,5,"pour ce deuxième appel, j'ai également obtenu les services d'une représentante très compétente, aimable, polie et professionelle. merci et bonne journée à toute l'équipe.",5
254513,17-SEP-11,14-SEP-11,Mouna,,en,70.49.174.230,jszukalski@sympatico.ca,13254152,000000119878703,5,5,Please don't put people with heavy acsentes. They next to impossible to understand.,5
254514,17-SEP-11,09-SEP-11,Anis,,fr,70.52.37.12,d.christine4@bell.net,13191522,000000119762714,5,5,,5
254515,17-SEP-11,16-SEP-11,Chantal,,en,64.228.71.57,nadia54@sympatico.ca,13284014,000000119920144,4,4,,3
254516,17-SEP-11,16-SEP-11,Victor Gabriel,,en,174.95.139.117,kgmeyers@sympatico.ca,13281712,000000119920672,3,2,I was disappointed that I couldn't get my sympatico e-mail up and running on my new Toshiba Tablet. Toshiba is not responding to my problem and sympatico doesn't want to own it either. I will probably be returning the tablet to Future Shop on the grounds that I can't get my Bell Sympatico e-mail to work on it. Maybe Toshiba will respond before my return to store time period expires. I'll be putting a comment on the Vendor website to the effect that this tablet doesn't appear to work with Sympatico e-mail if both my provider and the maker can't get the e-mail up and running on this device.,2
254517,17-SEP-11,16-SEP-11,Juan,,en,69.157.43.211,jeewert@sympatico.ca,13280780,000000119936762,5,4,Nothing could of been better.,5
254518,17-SEP-11,13-SEP-11,Juan Carlos,,en,65.93.149.194,bkmorrow@bell.net,13234880,000000119846279,3,1,get my bell mail working properly without me having to install and use windows live mail. not satisfactory,3
254519,17-SEP-11,16-SEP-11,Cori,,en,64.228.213.25,fancybaby@sympatico.ca,13279000,000000119917557,5,4,"I felt like he did his best, I was very contented with the the experience I had. So no need to improve anything. I enjoyed the time I spent with him, he was patient and gave the right advices. Then I was very thankful for a grand job well done, all my questions was answered and I said have a good day. 
",5
254520,17-SEP-11,16-SEP-11,Brenda,,en,76.69.62.238,n_bressler@sympatico.ca,13283990,000000119923129,3,3,"Brenda was able to take more time and try to resolve the problem with achieving the internet connection step by step.  We almost had the problem resolved, but couldn't get to the final step.  I called the manufacturer, and having achieved 3/4 of the problem with Brenda, was able to resolve the issue.  Essentially, Brenda had the solution,--if she had just told me to click on one more item regarding the Bell connection then the problem would have been fixed.  I give her credit, though, for at least taking the time and having the patience to try and work it through.  The previous agent simply said ""Bell doesn't deal with this particular device"".",4
254521,17-SEP-11,09-SEP-11,Mariama,,fr,70.30.231.45,samhpl@bell.net,13199136,000000119770233,1,2,"Je ne voulais pas d'une réduction de 40:00$ j'aurais payer le 33.95$ plus taxe.
Surtout j'étais pret à payer 43.95$ pour avoir 8 meg en aval et 1 meg en amont comme Videotron offre et guarantisse le 1 meg en amont CE QUE JE CROIS QUE VOUS NE POUVEZ FAIRE ALORS VOUS ME DONNER 10""0 MEG EN AVAL pour compenser ET SEULEMENT 850 KBs en amont alors je crois que 42.95$ est trop cher malgré votre supposer réduction  ",3
254522,17-SEP-11,15-SEP-11,Eric,,en,184.146.146.254,tjelphick@sympatico.ca,13274214,000000119904399,5,4,,4
254523,18-SEP-11,16-SEP-11,Peter,,en,74.14.19.162,boblokaisingh@sympatico.ca,13276746,000000119939433,5,5,Nothing,5
252995,19-SEP-11,18-SEP-11,Priya,,en,174.91.64.92,helenandlen@sympatico.ca,13300488,000000119967839,5,4,Priya was very patient and helpful considering she was dealing with someone who knows very little about computers.However my inbox is still showing 17 un read e mails ??????  ,4
252996,19-SEP-11,18-SEP-11,Hector,,en,74.14.114.212,rpaci@sympatico.ca,13303976,000000119968674,5,5,,5
252997,19-SEP-11,14-SEP-11,Eliena,,en,64.228.91.4,bettyvb@sympatico.ca,13248954,000000119867684,5,5,n/a,5
252998,19-SEP-11,17-SEP-11,Claudia,,en,72.38.60.3,paul.dass@sympatico.ca,13294876,000000119948759,4,3,,4
252999,19-SEP-11,18-SEP-11,Edwin,,en,184.146.158.211,p.jodine@sympatico.ca,13303260,000000119963244,1,3,"the telephone customer service is absolutely deplorable.  I was placed on hold fore more than 1 hour, and hung up on twice (most likely by mistake).  The technicians that attended were however beyond reproach.  Telephone support requires much improvement.",3
253000,19-SEP-11,15-SEP-11,Anis,,fr,65.93.156.168,dorepierre@bell.net,13264900,000000119892529,1,1,Nous avons attendu 5 jours avant qu'un superviseur nous rappelle. Donc rappeler dans un délai de 24 hres et trouver une solution.,1
253001,19-SEP-11,18-SEP-11,Martina,,en,70.53.60.11,g.farden@sympatico.ca,13300116,000000119969061,3,2,I don't know why I can't see the photos that were sent. My son has since resent them and I still can't view them.,3
253002,19-SEP-11,17-SEP-11,Pau,,en,70.49.175.156,rossmiles@sympatico.ca,13295816,000000119943698,1,1,"The operators are great, the company is crap",1
253003,19-SEP-11,10-SEP-11,Rim,,fr,67.68.254.44,glamy01@bell.net,13204324,000000119781870,3,1,je nais pas obtenu le résultas que je matendai je me suis peu etre mal exprimer,5
253004,19-SEP-11,16-SEP-11,Valerie,,en,70.49.32.232,m.lynden@bell.net,13282702,000000119918691,4,5,"One small error was made in the spelling of my name when setting up my email account which I did not catch at the time.  This was easily rectified.  Other than that, I have no complaints.",5
253005,19-SEP-11,07-SEP-11,Gattu,,en,76.64.160.146,wjspringg@sympatico.ca,13174746,000000119725665,4,1,Direction givene and followed at the time resolved the issue.  The issue reocccurs constanly.  Corrective action is constantly required,
253006,17-SEP-11,17-SEP-11,Budala,,en,184.151.63.234,mrbarbosa@bell.net,13283856,000000119940588,5,5,Nothing,5
253007,17-SEP-11,16-SEP-11,Harjeeth,,en,76.69.22.147,randyhunter@sympatico.ca,13285182,000000119916290,4,3,"Nothing really - the rep. did everything, to resolve the problem I was having, and set up an appointment with a technician.",5
253008,17-SEP-11,16-SEP-11,Yathreb,,fr,70.53.241.135,annette.b@bell.net,13276070,000000119926706,3,4,,2
253009,17-SEP-11,16-SEP-11,Rudolf,,en,174.88.2.90,donaldbardwell@sympatico.ca,13278442,000000119923761,5,5,The associate loooking after my en quiry was Rudolph in Ottawa. He dealt with my problem completely. It was a very satisfatory conversation.,5
253010,17-SEP-11,16-SEP-11,Asma,,fr,70.53.168.146,annie.s@bell.net,13276078,000000119921138,4,4,je ne croit pas,4
253011,17-SEP-11,08-SEP-11,Juan,,en,70.48.57.208,charlesdevries@sympatico.ca,13177348,000000119753198,4,1,You could have resolved the issue.,2
253012,17-SEP-11,15-SEP-11,Jamila,,fr,184.163.44.19,paule.galien@sympatico.ca,13271514,000000119902478,1,1,reparer tout simplement nous sommes samedi après midi 16:00hrs et rien a été fait je suis très decu et pour cette raison je suis entreint de faire des démarche pour changé pour vidéotron ,1
253013,17-SEP-11,14-SEP-11,Daniel,,en,74.14.157.112,donna.reid071@sympatico.ca,13250904,000000119887099,4,4,,4
253014,17-SEP-11,16-SEP-11,Therese,,en,70.53.172.14,debra.ann@sympatico.ca,13278124,000000119930253,5,5,,5
253015,17-SEP-11,16-SEP-11,Med Hedi,,fr,69.157.135.166,jp.montminy@sympatico.ca,13281272,000000119927195,5,5,,5
253016,17-SEP-11,16-SEP-11,James,,en,65.94.103.32,jwshepherd@sympatico.ca,13281452,000000119935859,2,1,"router/modem has no range and poor transfer rater(less than half,approx 10 Mps",
253017,17-SEP-11,16-SEP-11,Ridha,,fr,70.51.180.143,pichou48@sympatico.ca,13284834,000000119918316,5,,"je nai pas encore recu mon compte ,pour savoir si  le probmercileme a ete resoulu",4
253018,17-SEP-11,16-SEP-11,Patrice,,fr,69.159.140.231,jean-renecayer@bell.net,13280721,000000119937622,1,3,meilleur service et quand le monde vous demande moins poser de question leur rendre ca quil demande,3
253019,17-SEP-11,15-SEP-11,Ousmane,,en,69.158.81.222,jsmacd@bell.net,13268080,000000119908138,4,4,this is the 2nd time i have called re same problem,4
253020,17-SEP-11,15-SEP-11,Leslee,,en,69.157.52.35,joycewt@sympatico.ca,13268010,000000119895562,3,4,"
I WAS CALLING ABOUT A LABEL TO RETURN AN OLDER MODEM THAT YOU WANTED BACK.  IT WOULD HAVE BEEN A HELP IF ONE HAD BEEN CONTAINED INT THE INITIAL PACKAGE.",4
253021,17-SEP-11,09-SEP-11,Josue,,en,174.95.69.233,limb@bell.net,13195720,000000119776808,5,5,,5
253022,17-SEP-11,16-SEP-11,Aqeel,,en,70.26.19.141,louisbadaoui@sympatico.ca,13282480,000000119939651,5,5,,5
253023,17-SEP-11,16-SEP-11,Rod,,en,74.15.66.123,monkeyspeedway@sympatico.ca,13283782,000000119917771,5,5,,4
253024,17-SEP-11,15-SEP-11,Daniel,,fr,70.30.231.45,samhpl@bell.net,13272992,000000119902770,2,1,"Je crois que généralement votre personnel est tres gentils et polis
Par contre il ne peuvent donner ce que vous n'avez pas alors aller voir ma réponse référence no 119770233",2
253025,18-SEP-11,16-SEP-11,Faqria,,en,174.91.7.142,mjwebster@sympatico.ca,13283652,000000119918175,5,5,Nothing...It was good,5
253026,18-SEP-11,17-SEP-11,Luis,,en,174.94.126.222,rubrooks@bell.net,13295848,000000119955349,5,5,can't think of anything.,5
253027,18-SEP-11,17-SEP-11,Mohammed,,en,70.24.105.13,ernest.somers@sympatico.ca,13290720,000000119940991,5,5,Nothing,5
253028,18-SEP-11,17-SEP-11,Edwin,,en,64.231.19.55,alan.cole@sympatico.ca,13288350,000000119954216,4,4,,3
253029,18-SEP-11,17-SEP-11,Melvin,,en,76.64.136.71,jbatah@sympatico.ca,13291946,000000119942765,5,5,,4
253030,18-SEP-11,17-SEP-11,David,,en,70.27.67.173,norman_crook@sympatico.ca,13294656,000000119941870,4,4,We lost connection with the agent and he never called back but the problem was resolved. ,5
253031,18-SEP-11,17-SEP-11,Loyda,,en,99.229.9.35,kevin_murphy@sympatico.ca,13292762,000000119945346,2,1,"I have called Bell over 6 times with the same internet problem. We have had a repair man here once before, as well as changed the modem.  After all these calls, the problem was supposedly fixed yesterday in 5 minutes outside the house.  Your window from 12-6 is ridiculous and no one could help me with a closed time frame.  He didn't even need to come in the house after I sat here waiting for hours!!  It is crazy that the problem was ""supposedly fixed "" in five minutes after we have had this annoying problem of frequent disconnects for over a month!! We were going to switch to Rogers if it wasn't resolved this time.  So, as it was just yesterday, we really havent been able to make sure it is resolved, but, the repair man is pretty confident that he has fixed the problem, finally.  Hopefully, it is now resolved.",2
253032,18-SEP-11,17-SEP-11,Jose,,en,70.52.220.188,carbob1@bell.net,13289380,000000119953017,5,5,nothing,5
253522,16-SEP-11,14-SEP-11,Cath,,en,64.228.95.16,john96905@sympatico.ca,13253992,000000119870477,2,2,"Make sure files are up to date.I called about this problem in July and was credited with one month of internet free,and again the same problem happens the next time I received my bill.All the customer service rep. did was credit my account with the $10 promo discount that is suppose to be credited every month..for my next billing.We are on a budget because we are retired and can't afford this bill everytime Bell makes a mistake.",3
253523,16-SEP-11,15-SEP-11,David,,en,76.64.15.69,vmcbride@sympatico.ca,13274596,000000119908665,5,5,Absolutely nothing else.,5
253524,16-SEP-11,15-SEP-11,Sandra,,en,65.92.55.19,hl.hardy@sympatico.ca,13266752,000000119903528,5,5,,5
253525,16-SEP-11,15-SEP-11,Karina,,en,69.159.24.211,ericmacd@sympatico.ca,13265374,000000119894983,5,4,,4
253526,16-SEP-11,15-SEP-11,Brittney,,fr,69.156.212.100,gilles_simard@sympatico.ca,13266144,000000119893113,4,3,Le problème ne se situe pas au niveau des représentant mais au niveau de Bell. L'augmentation des coûts internet de plus de 6% me porte  à repenser mes abonnement avec Bell. Il y a des service comparable à moindre coût.,3
253527,16-SEP-11,15-SEP-11,Jose,,en,70.29.46.155,jlatulipe@bell.net,13267698,000000119899692,4,4,,4
253528,16-SEP-11,15-SEP-11,Ines,,fr,65.94.5.132,parem@sympatico.ca,13271388,000000119896187,5,5,Venir effectuer la reparaion plus t^ot,5
253529,16-SEP-11,14-SEP-11,Firas,,fr,174.88.191.199,c.quintin@sympatico.ca,13249410,000000119879681,4,4,,4
253530,16-SEP-11,12-SEP-11,Kevin,,en,174.95.217.102,castle2@bell.net,13220162,000000119811122,2,1,,1
253531,16-SEP-11,15-SEP-11,Budala,,en,70.50.32.172,nievesmiro@sympatico.ca,13271074,000000119915238,4,4,,4
253532,16-SEP-11,15-SEP-11,John,,en,184.147.35.200,bcaissie@bell.net,13262778,000000119906133,5,5,I think he did everything he could at the time.,5
253533,16-SEP-11,15-SEP-11,Venkatesh,,en,184.147.35.200,bcaissie@bell.net,13262780,000000119904255,5,5,everything was taken care of quickly.,5
253534,16-SEP-11,15-SEP-11,Helmi,,fr,74.12.231.147,berthiaume.gilles@bell.net,13262894,000000119906013,5,4,rien de plus,5
253535,16-SEP-11,15-SEP-11,Achref,,fr,70.29.156.210,f.jolicoeur@sympatico.ca,13265454,000000119912987,5,5,Tout était parfait,5
253536,16-SEP-11,15-SEP-11,Elyes,,fr,65.92.38.227,janray@sympatico.ca,13267246,000000119899951,4,4,,4
253537,16-SEP-11,12-SEP-11,Alex,,en,70.24.247.9,abivaad@bell.net,13218176,000000119825512,5,5,try to reduce the waiting time,5
253538,17-SEP-11,16-SEP-11,Nawel,,fr,174.93.237.190,feu26@sympatico.ca,13279082,000000119924001,5,5,savoir que le tech avait ramener le modem donc je n'aurais pas eu a perdre du temps pour régler ca. la main droite ne sait pas ce que la main gauche fait. c'est le prob des grosses boites,3
253539,17-SEP-11,16-SEP-11,Christine,,en,70.54.8.201,mike.sheppard@sympatico.ca,13283524,000000119927022,5,5,,4
253540,17-SEP-11,16-SEP-11,Twinx,,en,70.49.159.187,lady_from_muskoka@bell.net,13281946,000000119920786,5,4,,4
253541,17-SEP-11,16-SEP-11,Alpha,,en,70.30.204.172,ted.lucia@sympatico.ca,13286900,000000119922426,4,3,,3
253542,17-SEP-11,15-SEP-11,Mohamed Amine,,fr,65.95.13.17,martinegoyette@sympatico.ca,13269930,000000119905698,5,3,,5
253543,17-SEP-11,16-SEP-11,Bobbie-Jo,,en,70.50.114.203,lovemypugs@sympatico.ca,13282514,000000119937314,4,5,nothing,5
253544,17-SEP-11,16-SEP-11,Tarek,,fr,76.66.180.22,lpopa@bell.net,13282530,000000119919231,3,4,,4
253545,17-SEP-11,15-SEP-11,Sowmya,,en,70.49.147.224,wiedeman@bell.net,13274726,000000119901601,5,5,,5
253546,17-SEP-11,16-SEP-11,Nelson,,en,174.92.73.76,classic.bird@sympatico.ca,13277464,000000119935746,4,5,nothing,4
253547,17-SEP-11,16-SEP-11,Jose,,en,70.51.236.144,nancy358@sympatico.ca,13284062,000000119929085,3,4,"let us know when the actual Bell tech was coming to the house, arrived this morning just as I was driving out of the driveway to do errands, almost missed him completely",4
253548,17-SEP-11,16-SEP-11,Joan,,en,67.70.119.40,vickerstaffe@sympatico.ca,13287404,000000119919451,5,5,Nothing with the phone call but I should not have had to call to receive the credit I should have received it automatically on my account.,5
253549,17-SEP-11,11-SEP-11,Emely,,en,76.69.114.70,dougorma@sympatico.ca,13211824,000000119799971,3,4,Rather than go through the number program let me tell you what is wrong and then you tell me what department I should be in and not go through the number game and music etc. ,3
253550,17-SEP-11,12-SEP-11,Oscar,,en,70.48.68.129,tbrooke@bell.net,13231806,000000119814936,5,5,,5
253551,17-SEP-11,13-SEP-11,Luis,,en,65.92.55.198,kgrice@bell.net,13240650,000000119850665,1,1,listen to what I was aying and bot rush me along,2
253552,17-SEP-11,05-SEP-11,Med Amine,,fr,70.30.148.185,michel.janine@sympatico.ca,13140056,000000119667331,5,5,,5
253553,17-SEP-11,16-SEP-11,Moses,,en,76.69.62.238,n_bressler@sympatico.ca,13283988,000000119927750,2,1,put the responsibility on the other device manufacturere rather than being able to deal with the concept of the issue--the connection of the wireless USB to the Bell modem.,
253554,17-SEP-11,06-SEP-11,Claudia,,en,174.91.44.29,janetdon@sympatico.ca,13150804,000000119674297,1,1,,2
253555,18-SEP-11,11-SEP-11,Hanen,,fr,70.26.186.64,dauphin02@sympatico.ca,13211462,000000119797376,4,4,rien,5
253556,18-SEP-11,17-SEP-11,Victor Gabriel,,en,64.229.136.179,sal1_2@sympatico.ca,13295946,000000119941464,5,5,,4
253557,18-SEP-11,17-SEP-11,Steph,,en,69.158.69.246,gdhamelin@sympatico.ca,13291108,000000119945213,4,4,"Have direct lines to the service you want action on either internet, television or others rather than waiting 15 to 20 minutes for an agent",3
253558,18-SEP-11,17-SEP-11,Larissa,,en,184.147.114.75,alvinschlaht@sympatico.ca,13288456,000000119954174,5,5,"everything was good, that is why i have not left you people. your cost is higher than other firms.  but you have great people working for you 
REGARDS",5
253559,18-SEP-11,17-SEP-11,David,,en,69.156.1.235,george.benedek@sympatico.ca,13291136,000000119945089,3,3,,2
253560,18-SEP-11,17-SEP-11,Sharadha,,en,69.159.188.49,rfleming_6@sympatico.ca,13295492,000000119941010,5,5,,5
253561,18-SEP-11,17-SEP-11,Dheeraj,,en,65.92.146.104,bkjtaylor@sympatico.ca,13289052,000000119956559,1,1,Resolved the matter ,1
253562,18-SEP-11,17-SEP-11,Franssesca,,en,76.67.113.175,cerealboy@sympatico.ca,13289504,000000119942847,2,1,"Sometimes ""Bing"" does not work...why does Bell use this search engine?  I was told to try Google.",3
253563,18-SEP-11,16-SEP-11,Freddy,,en,76.64.199.41,donaldduda@sympatico.ca,13278444,000000119918747,4,4,,4
253564,18-SEP-11,13-SEP-11,Chuck,,en,70.48.211.12,christina.borg@sympatico.ca,13235690,000000119859019,5,3,,5
253565,18-SEP-11,13-SEP-11,Max,,en,70.48.211.12,christina.borg@sympatico.ca,13235692,000000119839470,5,5,,5
253566,18-SEP-11,17-SEP-11,Timothy,,en,70.50.153.169,paul.r.stdenis@sympatico.ca,13294890,000000119956060,5,5,None,5
253567,18-SEP-11,17-SEP-11,Nesrine,,fr,74.15.212.211,gabjul@sympatico.ca,13291040,000000119944622,5,5,,5
253568,18-SEP-11,16-SEP-11,Deepak,,en,184.147.213.168,gerryhenderson@sympatico.ca,13279517,000000119933764,5,5,,5
254030,17-SEP-11,07-SEP-11,William,,en,50.101.235.61,gail.akerman@sympatico.ca,13165178,000000119726636,3,1,"Monica employee # xx955 and Meshaal employee # 6021099 Ottawa office are the only reason we are still Bell customers without their competant help we would have cancelled our Bell internet, home phone and two cell phone plans belonging to out two daughters. The experience we endured with having our internet problem fixed was absolutely ridiculous! and not the service I expect from a company like Bell. Feel free to call me if you would like to discuss this as I am still waiting for a call from a service manager to this day! If I encounter another problem with any of my Bell services I have learned from this painful experience that it is probably easier to cancel my service than to try and have a problem with Bell resolved.",2
254031,17-SEP-11,16-SEP-11,Leni,,en,174.95.66.53,leslie001@sympatico.ca,13282148,000000119932665,4,5,,5
254032,17-SEP-11,16-SEP-11,Baltharaj,,en,65.94.6.152,elliottv@sympatico.ca,13278806,000000119939106,5,5,,5
254033,17-SEP-11,16-SEP-11,Manel,,fr,70.50.166.38,Claude.ClaudetteGB@bell.net,13275130,000000119933181,5,5,,4
254034,17-SEP-11,16-SEP-11,Nandhini,,en,174.94.46.20,dorothy.kennedy@sympatico.ca,13278498,000000119931445,3,4,The contact person's language accent was hard to understand.  I had to ask her to repeat several times.,3
254035,17-SEP-11,16-SEP-11,May,,en,70.26.6.165,oliviawhit@sympatico.ca,13284418,000000119917714,5,5,,5
254036,17-SEP-11,16-SEP-11,Asma,,fr,76.64.84.133,gaubin000@sympatico.ca,13279412,000000119930058,5,4,,5
254037,17-SEP-11,11-SEP-11,Hector,,en,69.157.100.168,jamesmiller2@sympatico.ca,13213006,000000119802505,2,2,My email account was blocked on Sept 11th. I was told the problem had to be passed to MSN. I was away at cottage and returned today. My email account had been unblocked (fixed). Took a while. ,3
254038,17-SEP-11,16-SEP-11,Edwin,,en,184.145.12.120,ashokvirwani@bell.net,13276228,000000119916268,1,1,Dont over charge people. You have charged me for the service I dont have. that is HOME PHONE,1
254039,17-SEP-11,11-SEP-11,Gavin,,en,174.92.80.151,man88@sympatico.ca,13214334,000000119801321,5,5,,5
254040,17-SEP-11,16-SEP-11,Tony,,en,70.27.164.242,nlouras@bell.net,13284275,000000119922411,4,4,,5
254041,17-SEP-11,31-AUG-11,Anis,,fr,70.53.217.227,denis.bruneau@sympatico.ca,13074231,000000119570933,4,5,,5
254042,17-SEP-11,15-SEP-11,Tathiana,,en,70.26.188.90,ppjflo@bell.net,13271828,000000119897379,1,1,Paid attention to my request. instead of completely modifying my service.l,1
254043,17-SEP-11,11-SEP-11,Med Anis,,fr,70.30.157.104,jdaniel.landry@sympatico.ca,13213090,000000119800039,5,5,,5
254044,17-SEP-11,16-SEP-11,Ali,,en,69.157.20.223,barbrr@sympatico.ca,13276372,000000119927917,5,4,Nothing,5
254045,17-SEP-11,15-SEP-11,Med Hedi,,fr,216.208.211.60,beauchamppierre@sympatico.ca,13262814,000000119901787,5,5,"Réduire le temps d'attente...
Par contre, M.Habibi (XX542)est extrêmement compétent, efficace et patient.  J'espère que vous lui transmettrez mes sincères remerciements.
Pierre Beauchamp",5
254046,17-SEP-11,16-SEP-11,Rain,,en,74.12.87.145,wlangdon@sympatico.ca,13287674,000000119921191,2,2,I asked for confirmation by email of my new internet pricing package. It took three phone calls to get it resolved. Not very professional.,2
254047,17-SEP-11,16-SEP-11,Pascal,,fr,70.49.52.154,snaud7@sympatico.ca,13286376,000000119933968,5,5,,5
254048,17-SEP-11,16-SEP-11,Inobel,,en,70.24.99.110,mduheric@sympatico.ca,13283320,000000119924700,5,5,Evrything is perfect ,5
254049,17-SEP-11,16-SEP-11,Jaime,,en,184.146.66.131,altaws@sympatico.ca,13275842,000000119933229,1,1,Your employee cracked my computer screen and YOU have refused to do anything about it.,1
254050,17-SEP-11,16-SEP-11,Ali,,en,70.27.235.228,gjokeefe@sympatico.ca,13279614,000000119923366,5,4,"Ali was very patient, courteous and professional. excellent job !

Others during the previous week were not so helpful.",4
254051,17-SEP-11,15-SEP-11,Nouha,,fr,174.93.132.15,lbilodeau000@sympatico.ca,13268870,000000119890980,5,4,"tout s'est bien déroulé et la personne a fait preuve de patience, professionnalisme et gentillesse.  merci et bonne journée à toute l'équipe.",5
254052,17-SEP-11,15-SEP-11,Melissa,,en,69.156.29.73,fgolding@sympatico.ca,13265572,000000119900257,5,5,,5
254053,17-SEP-11,11-SEP-11,Ali,,en,174.91.44.29,janetdon@sympatico.ca,13213030,000000119800826,3,3,,4
254054,17-SEP-11,16-SEP-11,Kumar,,en,69.158.31.143,mbodn@sympatico.ca,13283250,000000119938153,5,5,"
nothing, completely satisfied",5
254055,17-SEP-11,16-SEP-11,Adnan,,en,76.66.107.86,douglasbaxter@sympatico.ca,13278522,000000119918921,5,5,Getting intouch with a real person sooner is always better. Other than that thing worked out quite well.,4
254056,18-SEP-11,16-SEP-11,Catherine,,fr,70.24.224.251,sarsol@sympatico.ca,13285992,000000119929884,1,1,j'ai le mem problem depuis des mois et je continue de payer pour un service mediocre et une ligne de telephone qui me donne des problemes tout le temps.  J'attends encore l'appel de 3 superviseurs,1
254057,18-SEP-11,17-SEP-11,Katherine,,en,184.146.152.48,peterrout@sympatico.ca,13294992,000000119945886,3,1,"The issue was about my son's HP netbook not being able to save the id key so that he doesn't have to type in a huge long number every time he logs onto our wireless.  He had the same exact same type of machine last year and after he typed it in the first time, that was it.  It always remembered.",4
254058,18-SEP-11,12-SEP-11,Daniel,,fr,174.94.70.103,pietro.renda035@sympatico.ca,13229288,000000119813379,1,3,etre a qc,1
254059,18-SEP-11,17-SEP-11,Kalyan,,en,64.231.185.35,jax2525@bell.net,13291936,000000119954614,5,5,,5
254060,18-SEP-11,17-SEP-11,Hussain,,en,65.92.157.173,ve2edb@sympatico.ca,13297112,000000119952482,4,4,,4
254061,18-SEP-11,17-SEP-11,Aleem,,en,64.231.189.124,rmknight@sympatico.ca,13295618,000000119951886,5,5,nothing,5
254062,18-SEP-11,17-SEP-11,Sarry,,en,184.147.120.252,elizabeth.giles@sympatico.ca,13290634,000000119950091,5,5,"Please note, this account belongs to Elizabeth not Douglas Giles. Doug does not use any computer and does not talk to anyone at Bell about the computer the phone or the TV. ",3
254063,18-SEP-11,17-SEP-11,Melvin,,en,70.29.109.52,lorimer@sympatico.ca,13293328,000000119951013,5,5,Nothing,5
254064,18-SEP-11,17-SEP-11,Nandhini,,en,74.15.102.3,k.ferguson@sympatico.ca,13292574,000000119944750,4,4,,5
254065,18-SEP-11,16-SEP-11,Adarsh,,en,70.51.54.172,darla.s@sympatico.ca,13277924,000000119922143,3,4,,4
254066,18-SEP-11,17-SEP-11,Adarsh,,en,70.26.158.145,lenshaffer@sympatico.ca,13293134,000000119953394,1,1,I try to fix my Internet problem more than 10 days and finally I am going to disconet all Bell internet phone and tv ,1
254067,18-SEP-11,15-SEP-11,Sharon,,en,70.27.65.229,len.kennedy@sympatico.ca,13268930,000000119893824,5,5,,5
254068,18-SEP-11,17-SEP-11,Emna,,fr,216.209.224.165,richard_goulet4@sympatico.ca,13295536,000000119953053,5,5,,5
254069,18-SEP-11,17-SEP-11,Rym,,fr,174.92.200.18,marcforget@sympatico.ca,13293638,000000119943005,5,5,"Rien, tout était parfait...",5
254070,18-SEP-11,17-SEP-11,Walter,,en,70.31.60.163,k.warrillow@sympatico.ca,13292586,000000119947045,5,5,nothing,5
254524,16-SEP-11,14-SEP-11,Christine,,en,74.12.121.211,dubravka1@bell.net,13251076,000000119878635,4,5,"Clearly spell on the bill what you are billing me for, as this was not the case.",4
254525,16-SEP-11,14-SEP-11,Noureddine,,fr,70.49.93.4,luluetnorm@sympatico.ca,13255436,000000119868027,5,5,,4
254526,16-SEP-11,12-SEP-11,Taha,,fr,50.100.111.6,aline.pare@sympatico.ca,13218504,000000119818490,5,5,,4
254527,16-SEP-11,14-SEP-11,Miguel,,en,74.15.83.161,wwayne000@sympatico.ca,13260996,000000119886010,5,2,"Actually, Miguel did all he could to assist me.  My computer guy was in today to rectify the problem.  My computer would not recognize the connection to the internet. He had it fixed in no time. I take my hat off to Miguel for his patience and desire to serve.  I know he felt disappointed that the problem was out of his hand as he truly wanted to fix my problem and allow me to surf the net at will.  God Bless Miguel.  If he was a waiter...he would get a good tip.",5
254528,16-SEP-11,15-SEP-11,Mariela,,en,76.67.98.160,wfruehauf@sympatico.ca,13274700,000000119892215,3,3,"I wanted to know whether I ought to install Malwarebytes-Anti-Virus in addition to Bell Internet Security. I was told that Sympatico does not recommend it. Yet, another Sympatico technician recommenmed it.
This requires an explanation.",4
254529,16-SEP-11,10-SEP-11,Jessica,,en,76.71.30.132,wolf.zimmer@sympatico.ca,13209572,000000119785785,5,5,,5
254530,16-SEP-11,15-SEP-11,Cath,,en,174.92.141.14,robitailleron@bell.net,13272510,000000119909417,5,5,nothing,5
254531,16-SEP-11,15-SEP-11,Zohra,,fr,70.29.149.222,denisebeau@sympatico.ca,13264596,000000119896523,,2,"La configuration réseau est sympatico en mettant automatic comme conseillé hier rien ne marchait à part le fait de me connecter àvec internet. J'ai ethernet inclus car j'ai un EMac.J'ai remis sympatico à la place de automatic et tout est revenu.Je crois que les conseillers au téléphone ne connaissent pas les appareils deAPPEL Imac.  Ils font leur possible

",3
254532,16-SEP-11,15-SEP-11,Jason,,en,65.95.42.220,nlugnaah@sympatico.ca,13271104,000000119910468,4,4,,5
254533,16-SEP-11,15-SEP-11,Philip,,en,65.94.59.212,mstoeckmann@sympatico.ca,13270766,000000119914502,5,5,,5
254534,16-SEP-11,14-SEP-11,Mohamed Sabry,,fr,206.172.176.32,guy.lamoureux@sympatico.ca,13252590,000000119880222,1,1,"me diriger au bon endroit. ma demande était simple et claire.on m'a transféré 3 fois.j'ai donc fait ma demande 4 fois.le dernier m'a dit qu'on m'appellerait chez moi en soirée, ce qui n'a pas été fait.J,ai retéléphoné le 15 et là j'ai été très bien servi. deux extrèmes.",1
254535,16-SEP-11,15-SEP-11,Grace,,en,70.31.3.62,jcfaveri@sympatico.ca,13267328,000000119914611,1,1,"Stop sending my calls to India.  I had 4 incompetant people.  I can only recommend Bell if you send the calls to Central America where it was handled expertly, professionally, politely and the person Elizabeth knew exactly what to do without putting me on hold every once in a while to check what to do next.  She solved the problem.",3
254536,16-SEP-11,14-SEP-11,Alejandro,,en,174.95.137.151,voodoo22@sympatico.ca,13260730,000000119881747,5,5,Less automated crap before I get to speak to a human.,4
254537,16-SEP-11,15-SEP-11,Karingula,,en,70.26.167.77,s.viola@sympatico.ca,13272878,000000119896995,4,4,,4
254538,16-SEP-11,13-SEP-11,Cindy,,fr,76.67.197.3,diane.belanger039@sympatico.ca,13236646,000000119842310,4,4,N/A,4
254539,16-SEP-11,15-SEP-11,Deepak,,en,76.75.181.167,paramonkeys@sympatico.ca,13271382,000000119902146,5,5,,5
254540,19-SEP-11,18-SEP-11,William,,en,69.159.63.156,gerryneu@sympatico.ca,13300224,000000119960903,4,2,"Diagnostic results indicated that the
connections from Bell looked ok. After
checking out the PC I concluded that the
existing problem must be with the Service Provider and following I called
Bell again.",4
254541,19-SEP-11,18-SEP-11,Rim,,fr,70.80.131.116,car.brady@sympatico.ca,13298688,000000119961900,1,1,,2
254542,19-SEP-11,18-SEP-11,Balaji,,en,70.50.90.243,tanc@bell.net,13304718,000000119965467,4,4,I was satisfied the tech was a great help with what I needed done.,5
254543,19-SEP-11,18-SEP-11,Claudia,,en,70.49.133.78,wkp1@sympatico.ca,13305218,000000119964947,4,4,,4
254544,19-SEP-11,18-SEP-11,Mohamed,,fr,69.159.91.100,therrien_plamondon@sympatico.ca,13304838,000000119961797,1,1,La communication a été coupé lors de ce premier appel de service par le système automatisé de réponse et de transfert. ,3
254545,19-SEP-11,09-SEP-11,Juan,,en,70.53.74.80,bpbush@sympatico.ca,13190496,000000119774180,4,1,First guy was to call back never did  and after diagnostic of modem decided modem was ok but kept going down.Juan  said a new onne would be sent out in 48hrs now sept 19 no new modem??? what service still waiting and still paying,
254546,19-SEP-11,18-SEP-11,Carlos,,en,70.49.174.38,joan.kennedy@sympatico.ca,13301156,000000119967422,5,4,It was a long time on hold  waiting for a IT rep.,5
254547,19-SEP-11,17-SEP-11,Ricardo,,fr,174.88.158.213,fortuna4@sympatico.ca,13290920,000000119951745,5,5,,5
254548,19-SEP-11,14-SEP-11,Anah,,en,70.53.29.4,j.wallerus@sympatico.ca,13253174,000000119881366,4,4,update your system better,3
254549,19-SEP-11,18-SEP-11,Mohammed,,en,64.228.146.89,canjegirl@sympatico.ca,13298674,000000119957645,1,1,"Please stop sending these jobs outside the country.  It is very difficult to understand some of the people on the other end of the phone.
 


  
   







",3
254550,19-SEP-11,12-SEP-11,David,,en,70.49.5.135,sashmo@sympatico.ca,13230698,000000119835223,4,5,"had s slight problem understanding your representative at times,perhaps a little better understanding of English would be helpful.",5
254551,20-SEP-11,19-SEP-11,Fatiha,,fr,66.46.186.74,cjalbert12@sympatico.ca,13308336,000000119985564,,,J'ai du rappeller deux fois car on m'a transferer et elle m'a couper la ligne.  La deuxième fois j'ai été un peu plus satisfait car on a répondu à mon appel comme il le fallait,
254552,20-SEP-11,19-SEP-11,Tyrone,,en,76.71.55.125,coleman70@sympatico.ca,13308464,000000119971632,4,4,The staff member was so kind and helpful and especially patient.  I know he helped to change things I was not able to do to make the computer much safer.  Thankyou.,4
254553,20-SEP-11,20-SEP-11,Arun,,en,64.231.179.106,tenzin.gyurmey@sympatico.ca,13320210,000000119998876,1,1,Address the problem,1
254554,20-SEP-11,19-SEP-11,Anis,,fr,65.94.178.155,carbonneau.j@sympatico.ca,13307866,000000119997952,4,5,,3
254555,20-SEP-11,19-SEP-11,Cyra,,en,174.91.75.131,p.gutierrez@sympatico.ca,13316970,000000119972681,5,5,Keep up the good work. You're doing well. I'm very satisfied with the service I experienced with Cyra.,5
254556,20-SEP-11,19-SEP-11,Karingula,,en,76.64.196.254,dusica.sur@bell.net,13309762,000000119992022,5,5,,5
254557,20-SEP-11,19-SEP-11,Emilio,,en,70.27.35.59,waterpeople@bell.net,13321068,000000119997890,5,5,My problem got solved completely. Your serviceman knew what he was doing. Thank you!!,5
254558,20-SEP-11,19-SEP-11,Jose,,en,70.29.64.127,ESteinhauer@sympatico.ca,13305480,000000119971482,4,4,,5
254559,20-SEP-11,19-SEP-11,Farah,,en,69.158.38.47,joelora@sympatico.ca,13312926,000000119976038,4,3,,3
253033,18-SEP-11,05-SEP-11,Ines,,fr,70.49.54.194,jomax_1@sympatico.ca,13138116,000000119662162,4,,,4
253034,18-SEP-11,17-SEP-11,Khan,,en,174.88.186.59,diane.elliott@sympatico.ca,13290272,000000119945202,5,5,,5
253035,18-SEP-11,16-SEP-11,Marco,,en,174.94.19.105,optician@sympatico.ca,13284450,000000119931062,5,4,spent a bit of time on hold before getting through,4
253036,18-SEP-11,16-SEP-11,Daniel,,en,184.147.205.239,peter.spinney@sympatico.ca,13284764,000000119940102,5,5,Canadian call centre,3
253037,18-SEP-11,17-SEP-11,Methil,,en,76.70.80.106,halmo@sympatico.ca,13291434,000000119950656,5,5,"Please continue doing what you are doing. I am completely satisfied with your service.
That is why I use Bell for my telephone, cell phone, internet and now satelite.

Thank you.",5
253038,18-SEP-11,17-SEP-11,Amir,,fr,70.29.148.198,eplouffe12@sympatico.ca,13290692,000000119946840,5,4,rien de plus,4
253039,18-SEP-11,17-SEP-11,Med ali,,fr,70.30.158.230,d.tremblay1@bell.net,13289914,000000119954963,2,2,trouver le vrai probleme,4
253040,18-SEP-11,17-SEP-11,Sudheer,,en,70.27.129.33,bandl@sympatico.ca,13288836,000000119957099,1,1,"When trying to fix my problem he actually made my problem worse! We got disconnected,he never phoned me back to continue trying to fix my problems. I called sympatico after waiting and got another tech that said I did not have a problem at all,the problem was related to ""BING"" search engine that you people use. This other tech finally got my computer working some what better, still not happy! I'll persevere for a few days,while I contemplate other options! Bill Hutchings",2
253041,18-SEP-11,17-SEP-11,Hassen,,fr,70.24.175.124,mkmraph@sympatico.ca,13294190,000000119951116,4,4,,4
253042,18-SEP-11,14-SEP-11,Danielle,,en,174.89.29.128,eleanor.nicholson@sympatico.ca,13251308,000000119877515,5,5,,5
253043,18-SEP-11,17-SEP-11,Luis,,en,76.65.5.200,constantfencing@sympatico.ca,13289798,000000119942126,5,5,,5
253044,16-SEP-11,15-SEP-11,Gloria,,en,64.229.80.198,gcjbk@sympatico.ca,13265994,000000119912224,5,5,not wait as long before talking to a person,4
253045,16-SEP-11,15-SEP-11,Victoria,,en,70.30.56.167,renato.vanin@sympatico.ca,13272220,000000119892693,5,5,na,5
253046,16-SEP-11,15-SEP-11,Leni,,en,184.145.15.115,fam.tomaz@sympatico.ca,13265484,000000119898221,5,4,"Provide better equipment, a power supply in my case so that it will not burn out again. 
Your rep. Leni provided all information and ordered new power supply that I need for my modem. 
I think this parts should be available in your local stores. ",4
253047,16-SEP-11,15-SEP-11,Marco,,en,64.229.64.169,jfox002@sympatico.ca,13267570,000000119906203,4,5,Have a phone that won't cut out. Reconected 5-7 times. I thought you are the phone people.,4
253048,16-SEP-11,17-AUG-11,Ronald,,en,70.50.28.246,kernohang@bell.net,12930753,000000119226711,4,1,my internet is still not working well,3
253049,16-SEP-11,06-SEP-11,Ruben,,en,70.50.28.246,kernohang@bell.net,13152238,000000119683049,3,1,My our internet is still not working,3
253050,16-SEP-11,15-SEP-11,Abinash,,en,70.27.73.137,jrogala@sympatico.ca,13268040,000000119898402,4,5,"Have people who speak proper English!! When a person is slightly hard of hearing, it is difficult to understand someone who speaks with an accent.",4
253051,16-SEP-11,15-SEP-11,Asra,,en,70.26.49.216,steve.masson2@sympatico.ca,13273744,000000119912779,2,1,apparently after 30 min on the phone and another 1 hour with microsoft (suggested by bell) I had to ohone back to bell to find a message saying there was something wrong with internet services to people with ohine numbers starting 613 723 - I was not impressed and had not expected to spend my thursday evening on the phone - I am looking for another provider,3
253052,16-SEP-11,15-SEP-11,David,,en,70.52.184.241,efrei@sympatico.ca,13265157,000000119892865,5,5,"I called on Sept 15, at approx. 10:30 am. By 4 pm my Internet connection was back up: great! The 3 courriered phone filters have not yet arrived, but re-installing my own phone filter makes all the difference in telephone reception. Thank you very much, 
Ellen Frei ",5
253053,17-SEP-11,16-SEP-11,Sonia,,fr,76.68.197.31,nbelzile@sympatico.ca,13284116,000000119928020,2,1,,3
253054,17-SEP-11,16-SEP-11,Chenrup,,en,76.69.42.115,dfee@sympatico.ca,13278224,000000119939411,3,,"A couple of areas that you may want to improve.
1. Wait time for agent was long. I spoke to 2 agents for about 2 min on a 30 min call.
2. Found modeum had shut down speed by 90% this was corrected but little assurance that it would not happen again and why it happened and Bell did not act on it without a phone call when they have a known problem in the area. ",2
253055,17-SEP-11,14-SEP-11,Majdi,,fr,76.67.90.34,maillou@bell.net,13255652,000000119867102,5,5,rien,5
253056,17-SEP-11,16-SEP-11,Manel,,fr,70.49.65.77,alinebernier@bell.net,13275790,000000119929782,5,4,rien,5
253057,17-SEP-11,16-SEP-11,Mouna,,fr,67.68.142.192,champagne.gregoire@sympatico.ca,13277264,000000119919219,4,4,"Je ne comprends toujours pas pourquoi votre service de sécurité Bell n'apparaît pas à l'ouverture de mon ordinateur alors que tous les autres logiciels s'ouvrent automatiquement.  Depuis un mois, ce problème est arrivé deux fois, plus l'appel où je ne pouvais plus écrire avec la souris de l'ordinateur que madame a réparé.",4
253058,17-SEP-11,16-SEP-11,Robert,,en,67.71.67.10,doug.sis@sympatico.ca,13278508,000000119921324,5,5,Nothing everything was great.,5
253059,17-SEP-11,16-SEP-11,Thomas,,en,65.95.184.136,barrymutz@bell.net,13276388,000000119928610,5,5,,5
253060,17-SEP-11,16-SEP-11,Belinda,,fr,76.65.50.168,nicolelaforest43@sympatico.ca,13284224,000000119932404,4,5,Que les personnes aient un language compréhensibles.,4
253061,17-SEP-11,16-SEP-11,Yathreb,,fr,174.89.211.184,oliviernicolas@sympatico.ca,13284428,000000119931991,5,4,,5
253062,17-SEP-11,16-SEP-11,Leah,,en,174.95.93.204,geomans@bell.net,13279482,000000119927055,5,5,,5
253063,17-SEP-11,16-SEP-11,Max,,en,64.229.136.170,eddie0@sympatico.ca,13278686,000000119926424,4,4,"Really not much ,he covered all the things that were to be done and a pleasant young man",4
253064,17-SEP-11,16-SEP-11,Jose,,en,67.71.146.99,dccinfo@sympatico.ca,13278056,000000119917290,5,5,increase volume of rep's voice.,5
253065,17-SEP-11,16-SEP-11,Dorsaf,,en,174.95.109.206,cofleury@sympatico.ca,13277590,000000119923671,2,1,ask me about my modem it would have solved all the problems,2
253066,17-SEP-11,16-SEP-11,Clarisse,,fr,70.48.121.202,jgsavage1933@sympatico.ca,13280890,000000119919010,5,5,rien,5
253067,17-SEP-11,15-SEP-11,Harjeeth,,en,74.15.46.107,william.downham@sympatico.ca,13274738,000000119899576,4,4,,3
253068,17-SEP-11,16-SEP-11,Claudia,,en,70.48.64.47,ewelch@sympatico.ca,13278948,000000119927720,5,5,,5
253069,17-SEP-11,15-SEP-11,Rayeesa,,en,174.88.54.214,dusan.rmus@sympatico.ca,13265026,000000119889291,5,5,?,5
253070,17-SEP-11,16-SEP-11,Sudhakar,,en,174.94.39.31,batesx2@sympatico.ca,13276410,000000119923867,5,4,It is very difficult to understand a rep who resides in India.  I would prefer to speak to someone in Canada.,3
253071,17-SEP-11,16-SEP-11,Maimouna,,en,65.92.191.80,jon5jo@sympatico.ca,13281190,000000119920828,4,4,,4
253569,18-SEP-11,17-SEP-11,Hency,,en,184.151.63.228,sylvia.carpenter@sympatico.ca,13296670,000000119946887,5,5,"Nothing, service was excellent!",4
253570,17-SEP-11,13-SEP-11,Allan,,en,76.66.194.174,ian.penhale@sympatico.ca,13238858,000000119857467,3,3,I called because of my complete loss of internet access which resulted from procedures effected by another Bell technician during a previous service call earlier in the day. This call ultimately corrected the issue but was very time consuming. I was frustrated by the fact that the instructions I received relating to my network settings completely contradicted the instructions given two hours earlier by the previous technician.,3
253571,17-SEP-11,16-SEP-11,Deepthi,,en,75.98.19.140,wtrainor@sympatico.ca,13287714,000000119918661,5,5,,5
253572,17-SEP-11,16-SEP-11,Brahim,,fr,67.68.145.224,amarchand9@sympatico.ca,13275866,000000119936299,4,4,,4
253573,17-SEP-11,16-SEP-11,Mahender,,en,70.54.82.84,maureen.piercy@sympatico.ca,13283198,000000119924557,4,4,have shorter wait times (less 'phone-tree) before speaking with a staff member,4
253574,17-SEP-11,14-SEP-11,Ricardo,,en,184.144.17.123,donna.rayner@sympatico.ca,13250902,000000119873250,5,5,nothing,5
253575,17-SEP-11,16-SEP-11,Juan,,en,67.70.3.141,milosmom@bell.net,13283576,000000119938374,5,5,unfortunately the cost of your service is too high and the fact that you employ mainly overseas for sales and service and manufacturing makes me look elsewhere.,2
253576,17-SEP-11,01-SEP-11,Elvis Francisco,,en,184.146.133.11,robandinge@sympatico.ca,13105531,000000119598091,5,5,,4
253577,17-SEP-11,16-SEP-11,Mohamed Amine,,fr,70.30.183.214,philippemichaud27@sympatico.ca,13284826,000000119933943,4,4,"Rien, ",4
253578,17-SEP-11,04-SEP-11,Nagender,,en,70.52.168.134,esoteric@sympatico.ca,13127715,000000119650652,2,1,Explore a variety of possible responses to the problem.  (It was resolved by the fourth individual I called over about two weeks--and was apparently due to a dated and faulty Bell modem).,3
253579,17-SEP-11,16-SEP-11,David,,en,65.95.227.44,k.seaman@sympatico.ca,13281474,000000119917187,5,5,,4
253580,18-SEP-11,17-SEP-11,Johanna,,en,174.92.96.203,m.monette2006@sympatico.ca,13293492,000000119951666,5,4,,5
253581,18-SEP-11,17-SEP-11,Elizabeth,,en,76.67.106.138,floydparks@sympatico.ca,13290904,000000119941895,5,5,nothing,5
253582,18-SEP-11,17-SEP-11,Manel,,fr,50.100.130.20,mjulien6@sympatico.ca,13294180,000000119952846,5,5,Rien.,5
253583,18-SEP-11,17-SEP-11,Greg,,en,174.88.79.245,lori.servage@sympatico.ca,13293320,000000119949909,5,5,Nothing,5
253584,18-SEP-11,17-SEP-11,Imen,,fr,70.52.107.29,rejaneft@sympatico.ca,13295444,000000119941730,3,1,Apparamment ce problème ne relevait pas de Bell,3
253585,18-SEP-11,17-SEP-11,Michelle,,fr,76.65.158.156,bernardos@bell.net,13288950,000000119941483,1,1,,3
253586,18-SEP-11,17-SEP-11,Fatma,,en,174.92.96.216,andrpria@sympatico.ca,13288558,000000119945823,3,4,"This is the third time that I had to contact Bell for problems with the billing of my account, and I am seriously thinking of changing supplier for my home phone, internet and cell phone.",3
253587,18-SEP-11,12-SEP-11,Yves,,fr,70.53.211.211,yvon112@sympatico.ca,13233110,000000119822223,3,5,"faire la réparation la première fois le mardi précédant
",4
253588,18-SEP-11,16-SEP-11,Slah,,fr,65.93.170.128,andre.h.rinfret@sympatico.ca,13275942,000000119931074,4,4,,4
253589,18-SEP-11,17-SEP-11,Reina,,en,65.92.200.161,concow10@sympatico.ca,13289790,000000119948249,1,1,Have someone answer the phone that knows about computers and can be helpfull,1
253590,18-SEP-11,17-SEP-11,Katherine,,en,174.91.86.215,florajin@sympatico.ca,13290902,000000119948602,4,4,,4
253591,18-SEP-11,17-SEP-11,Mohammed,,en,64.231.147.73,shelaghwilson@sympatico.ca,13296200,000000119955608,5,5,Increase the volume on the tech support - it was a litle hard to hear what was being said,5
253592,18-SEP-11,16-SEP-11,Johanna,,en,67.71.137.66,liacobucci@sympatico.ca,13282178,000000119939402,5,5,,5
253593,18-SEP-11,17-SEP-11,Dawood,,en,69.157.41.81,margaret43@sympatico.ca,13293660,000000119950848,5,5,,5
253594,18-SEP-11,13-SEP-11,Mohamed Nidhal,,fr,70.51.40.171,jcboult@bell.net,13239346,000000119847632,5,5,,5
253595,18-SEP-11,17-SEP-11,Diego,,en,69.159.70.78,bobanddorth@sympatico.ca,13289100,000000119947502,1,1,"have people know what they are talking about as I ended up hanging up, I called about not being able to get to web sites through the sympatico browser, they asked me some questions and the next thing they were advising me to unhook cables well if I could get to the websites through another browser I'm sure it had nothing to do with my friggin cable connections,I hung up and resolved the issue myself as if the tech doesn't know they shouldn't start disconnnecting things and making a bigger mess out of the situation.
Too many times I have ran into this problem with Bell Tech Service.",1
253596,18-SEP-11,17-SEP-11,Jose,,en,70.54.121.58,bernice.vanderveen@sympatico.ca,13288956,000000119943428,5,4,The only problem I had was not being able to understand the gentleman whom I spoke to I had to ask several times to repeat what he was saying.,5
253597,18-SEP-11,15-SEP-11,Danielle,,fr,69.159.110.208,taz45@sympatico.ca,13274006,000000119899448,1,1,,1
253598,18-SEP-11,17-SEP-11,Patricia,,en,70.27.29.190,tkyeo@sympatico.ca,13296868,000000119947203,5,5,Reviewed all of the products that we have with Bell.  ,4
253599,18-SEP-11,15-SEP-11,Danielle,,en,74.15.45.232,bsriddick@bell.net,13263252,000000119894738,3,3,"Have people who speak better 
english and they don't hang up on you.
Why do all your call people sound like they are in India??",3
253600,18-SEP-11,16-SEP-11,Lila,,en,174.93.37.55,diego.dm@sympatico.ca,13278284,000000119936840,5,5,stop asking to use chat service,5
253601,18-SEP-11,17-SEP-11,Joseff,,en,70.50.183.186,ambrose.lam090@sympatico.ca,13288472,000000119954270,5,5,None,5
253602,18-SEP-11,17-SEP-11,Victor Gabriel,,en,70.51.12.214,remopace@sympatico.ca,13295452,000000119943400,5,5,"EVERYTHIONG WAS PERFECT ,VERY SATISFIED",5
253603,18-SEP-11,17-SEP-11,Catherine,,en,70.29.67.89,muriel.tinsley042@sympatico.ca,13294374,000000119945644,4,4,I felt my problem was well looked after.,5
253604,18-SEP-11,06-SEP-11,Danny,,en,69.158.30.238,ajcs@sympatico.ca,13144496,000000119681949,5,4,Want to say additionally that Danny showed initiative and was extremely helpful in that regard. A pleasure.,4
253605,18-SEP-11,16-SEP-11,Andrew,,en,76.67.42.243,dakota503@sympatico.ca,13277810,000000119916592,5,5,Everything that was done was to my satisfaction:,5
253606,18-SEP-11,15-SEP-11,Rayeesa,,en,207.164.79.93,tdudziak@bell.net,13274028,000000119891144,1,1,"Your team is incompetent.
Your technical people never show up for apointments.",1
253607,18-SEP-11,01-SEP-11,Saifeddine,,fr,70.51.166.179,jclamy@sympatico.ca,13098395,000000119593679,1,,"L'agent ne répondait pas aux questions que je lui posais. Il ne semblait pas certain de ce dont il parlait. Il ne cessait de répéter qu'il ne lui faudrait qu'une minute pour régler le dossier alors qu'il ne cessait de me mettre en attente. À cause de cet appel, j'ai presque manqué un vol, c'était très désagréable et stressant.",2
254071,18-SEP-11,17-SEP-11,Badreddine,,fr,184.144.191.177,stabeau@sympatico.ca,13296460,000000119945371,4,4,"que ce meme probleme ne revienne plus.
exemple; ce matin vous m'avez encore écrit que la page web n'était pas disponible, heureusement que mon garcon était a la maison il m'a aidé car il est technicien en informatique, mais ne peut pas toujours etre chez nous car il demeure a St-Lazare.",2
254072,18-SEP-11,15-SEP-11,Skander,,fr,76.69.220.108,jspicard@sympatico.ca,13268088,000000119908773,4,4,"Tout était complet
Merci",5
254073,18-SEP-11,13-SEP-11,Rey Ivan,,en,74.14.29.207,pm2@sympatico.ca,13244098,000000119848281,,,"My wife and I are the only ones in the home, and neither one of us made a call at this time and date.

I did, however, make a call about 11:25 am on Sept. 13 and spoke first with a male representative, who was polite and helpful, but he was having technical difficulties right from the start, and transfered me to another representative (female), who was extremely helpful and went beyond my highest expectations.",5
254074,18-SEP-11,16-SEP-11,Jean,,en,70.29.45.205,bbenn@sympatico.ca,13276432,000000119933422,1,1,Do not put people on the phone who have a indian accent.  I want to speak to someone  who speaks fluent English.  I don't appreciate being put on hold for 5 or 10 mins everytime I call.,1
254075,18-SEP-11,16-SEP-11,Walter,,en,70.29.45.205,bbenn@sympatico.ca,13276434,000000119936305,1,1,This was my second call because I could not understand that person when I first called and this person also did not speak fluent English.  ,1
254076,18-SEP-11,17-SEP-11,Sonia,,fr,70.30.209.34,andrap3@sympatico.ca,13288524,000000119953504,5,5,rien,5
254077,18-SEP-11,06-SEP-11,Katherine,,en,69.158.30.238,ajcs@sympatico.ca,13144502,000000119676570,5,4,Think the first survey I had completed today was actually meant for this one - Katherine. (Why the 4 surveys did not show up chronologically in my email is beyond me..) So wanted to say that Katherine was the one who showed real initiative and helped me entirely. A pleasure. (Danny was fine too.),4
254078,18-SEP-11,17-SEP-11,Selassi,,fr,70.52.29.204,rutvanowska1@sympatico.ca,13295870,000000119952046,3,4,"Lors de mon appel j'avais décidé d'annuler mes contrats chez BELL car depuis le 11 juillet personne ne s'était manifesté pour régler mes demandes ! 
Avec le service téléphonie cela s'est déroulé facilement et rapidement, le conseiller était parfait.
Pour l'internet il a fallu un 2 conseillers,  pour solutionner mes problèmes ,  la première était totalement incompétente et arrogante ,suite a notre conversation  je lui ai donc demandé de me passer  le service qui s'occupait des résiliations , j'ai attendu en vain , 4 mn , et j'ai raccroché....
j'ai rappelé quelques minutes plus tard et j'ai pu discuter avec  une personne compétente et aimable qui m'a fait changer ma décision d'annuler tout chez BELL....
alors , suivant mon expérience, mon conseil serait de mieux choisir vos conseillers pour garder vos clients lors de litiges.",3
254079,18-SEP-11,16-SEP-11,Elsy,,en,74.15.100.235,rj.mercier@bell.net,13285476,000000119938311,1,1,you have solve the problem,
254080,18-SEP-11,15-SEP-11,Rym,,fr,70.50.2.85,fortin.laval@bell.net,13265666,000000119897268,3,4,"Il faudrait que le personnel de votre service d'aide soient un peu plus parient à l'égard de vos clients âgés et souffrant de certains Handicaps .Exemple,dans mon cas surdité ne nécessitant pas encore d'appareils auditif, combiné à leur un très fort accent étranger fais que souvent la conversation devient un peu moin clair et compréhensible .",3
254081,18-SEP-11,15-SEP-11,David,,en,174.89.159.80,lmonette@sympatico.ca,13269194,000000119906149,4,5,Direct contact with the program designers at an earlier stage.,5
254082,18-SEP-11,12-SEP-11,Gabin,,en,69.158.172.193,semisweet2007@sympatico.ca,13230804,000000119827436,5,5,,5
254083,18-SEP-11,14-SEP-11,Mohamed,,fr,69.157.178.120,sylvain55@bell.net,13259912,000000119866128,5,5,rien ,3
254084,18-SEP-11,13-JUL-11,Sean,,en,67.55.54.171,sbozek@sympatico.ca,12586741,000000118454687,3,3,"I ported my phone to my new provider and I lost my internet on July 11/2011 however disconnection of internet was scheduled for the later date. I couldn't get my internet back until July 20/2011 with not a reason I was aware of. It's not your representative but your system is wrong. Sean tried to be helpful, he gave me all information however the service was not provided for me in time. What takes so long to have the service back if you are so quick to disconnect your customer from it. I wasted so much time to phone you and I was disconnected so many times during my conversation with the customer service. I'm not happy at all with your services. ",2
254085,18-SEP-11,13-SEP-11,Luis,,en,174.93.69.98,dfmackinnon@sympatico.ca,13236608,000000119860853,4,1,"He thought it was a modem problem after trying a number of different changes... he then arranged for a tech to be dispatched on Thur Sept 15 between 5-9pm.  This tech came early 3:30pm, I was not home so he/she closed the order.  I then had to call in again and another order issued to have a tech dispatched. ... this tech fixed the problem on Friday morning.  thx Diane",5
254086,18-SEP-11,17-SEP-11,Edgar,,en,184.145.79.177,eddor@bell.net,13290556,000000119951497,5,5,,4
254087,18-SEP-11,15-SEP-11,Elmer,,en,70.49.69.138,ngasp@sympatico.ca,13271034,000000119900075,4,4,Elmer was very helpful. The problem we had with our home phone service was caused by the technician who came to solve a problem with our Bell internet service on 09/09/11.,3
254088,18-SEP-11,17-SEP-11,Daniel,,fr,70.53.225.6,marlenerateau@bell.net,13293758,000000119952113,5,4,Pas plus que ce qui a été fait.,5
254089,18-SEP-11,14-SEP-11,Adnen,,fr,50.100.108.109,catherine.groleau@sympatico.ca,13249570,000000119887588,5,5,,5
254090,18-SEP-11,15-SEP-11,Pradeep,,en,24.235.49.192,amilburn@sympatico.ca,13262134,000000119911858,3,3,"More knowledgable reps.  This one was reading from a menu and came up with a plausible, but wrong solution.",5
254091,18-SEP-11,15-SEP-11,Karla,,en,184.148.179.165,jsdahl@bell.net,13268054,000000119911651,5,5,Not one thing as the service was exceptional,5
254092,18-SEP-11,16-SEP-11,Amir,,fr,65.93.153.109,sylvieantunes@sympatico.ca,13286766,000000119939596,5,5,,5
254093,18-SEP-11,17-SEP-11,Juan,,en,70.27.103.107,dave.ozzy@sympatico.ca,13290052,000000119950027,1,1,,1
254094,18-SEP-11,17-SEP-11,Hedi,,fr,70.51.166.179,jclamy@sympatico.ca,13291978,000000119950657,5,5,,4
254095,18-SEP-11,17-SEP-11,Mohamed,,fr,70.51.166.179,jclamy@sympatico.ca,13291980,000000119946926,5,5,,4
254096,18-SEP-11,17-SEP-11,Pavan,,en,70.48.254.204,vynckier@sympatico.ca,13297238,000000119955951,2,1,I called back the next day and the other fellow had the laptop up and running in 10 minutes. Not sure what happened to the other guy although he did try.,
254097,18-SEP-11,17-SEP-11,Marouen,,fr,70.48.126.51,pierreaubut@sympatico.ca,13295038,000000119942430,5,5,,5
254098,18-SEP-11,17-SEP-11,Masood,,en,64.231.179.156,ellen.bohr@sympatico.ca,13290648,000000119953956,5,5,nothing,5
254099,18-SEP-11,17-SEP-11,Silvia,,en,174.88.139.74,charj@sympatico.ca,13289550,000000119952310,2,1,,5
252560,16-SEP-11,15-SEP-11,Rey Ivan,,en,70.24.89.201,bettykelly@sympatico.ca,13262912,000000119889643,5,4,"Last month Lightening struck nearby and knocked out my phone and internet.  Appointment made for 3 days later, ridiculous amount of Wait-Time.... and no one turned up, kept me up until 10 pm expecting him.....Next Day they had no record of my appointment.
A neighbour talked the Bell Technician into coming to my house 2 houses away when he was at his appointment.
It finally got fixed by a very nice fellow but the stress and strain for me was too much....I pay extra monthly for service to fix the outside wires and the inside.....what a waste of money.
I'm moving and I will not continue with Bell....what a shame your service deteriorated so badly, it used to be Top Notch!!!

Betty Kelly....a Lifetime Subscriber but no more.",1
252561,13-SEP-11,07-SEP-11,Faqria,,en,174.91.73.154,craig.kemp@sympatico.ca,13163200,000000119713584,5,4,,5
252562,13-SEP-11,12-SEP-11,Richard,,en,70.31.93.42,joerankin002@bell.net,13224810,000000119821227,5,5,dismember that irritating annoying voice that doesn't understand my frustrated mutterings and hook me up with a real live person so I can repeat everything that I told the f-ing machine and the 3 other people who asked me the same questions and were unable to help me,2
252563,13-SEP-11,06-SEP-11,Clarisse,,en,70.81.105.32,rlord@sympatico.ca,13156954,000000119676661,3,4,"Vous devriez savoir que je suis francophone.
Il est inadmissible que vous m'écriviez en français pour ce sondage en 2011.",1
252564,13-SEP-11,10-SEP-11,Sabrine,,fr,70.49.76.11,claire005@sympatico.ca,13202856,000000119781679,5,5,,4
252565,13-SEP-11,01-SEP-11,Troy,,fr,184.144.187.232,jonathanlafetiere@bell.net,13099207,000000119588759,1,1,Un meilleur service et avec de vrai promesse car ce n'est pas le cas avec vous BELL !!!! ,1
252566,13-SEP-11,06-SEP-11,Achref Badii,,fr,69.156.204.6,michele.desy@sympatico.ca,13154500,000000119679464,2,2,"Améliorer votre service et votre vitesse internet en région. Nous aussi,clients fidèles depuis 39 ans,nous aimerions être desservi par la fibre optique!!!",
252567,13-SEP-11,12-SEP-11,Nandhini,,en,76.64.199.125,margdan.clements@sympatico.ca,13227040,000000119815896,5,5,explain the delays,5
252568,13-SEP-11,12-SEP-11,Iris,,en,184.145.108.49,reynoldsrg@sympatico.ca,13229822,000000119826958,5,5,Tell me how to activate linksys.  (settings),5
252569,13-SEP-11,12-SEP-11,Robert,,en,69.157.50.53,hfoley_8@sympatico.ca,13223656,000000119812098,1,1,"This about the afternoon call,  I was very disappointed in the service when told that you need 30 days to  cancel. It did not take 30 days to install.  By requiring people to pay for an extra month is not offering satisfactory service.  The morning call was very satisfactory.  ",2
252570,13-SEP-11,12-SEP-11,Kevin,,en,70.24.105.92,dar.shepherdson@sympatico.ca,13221138,000000119832881,5,5,,4
252571,13-SEP-11,09-SEP-11,Jeanette,,en,70.53.85.75,ouellette94@sympatico.ca,13197666,000000119766229,5,5,,5
252572,13-SEP-11,08-SEP-11,Irfan,,en,69.158.87.247,grahamhurst@sympatico.ca,13179900,000000119733130,3,3,The surpervisor called me back later in the day and asked a couple of additional questions. he decided it was the Modem that was at fault and not the electrical adapter. This new modem arrived in the amil today and I now have my internet connection bzack with the help of 310 surf,4
252573,13-SEP-11,08-SEP-11,Leni,,en,69.158.87.247,grahamhurst@sympatico.ca,13179902,000000119732754,3,1,My call was disconnected probably due to me taking out the wrong contact plug but it was frustrating that I had to start all over agin with anoth agent. The person though before contact was lost was very pleasant.,4
252574,13-SEP-11,09-SEP-11,Mounira,,fr,174.91.245.192,gordon.addleman@sympatico.ca,13193234,000000119772782,4,4,"Bell devrait contacter leur clientelle de longue date (fidèle) plus régulièrement  pour reviser leurs services et en même temps peut-être leur faire économiser sur leur compte. Si je n'avais pas pris l'initiative de vous appeler, je suis convaincu de ne jamais recevoir un appel de Bell en ce sens.    ",4
252575,13-SEP-11,07-SEP-11,Feres,,fr,24.48.93.15,suzanne.labrecque@sympatico.ca,13173564,000000119709930,3,3,Le service plus rapide internet n'est pas disponible pour moi. Cela m'a déçu,
252576,13-SEP-11,21-AUG-11,Mauricio,,en,174.95.29.76,npaquette000@sympatico.ca,12970449,000000119320132,5,5,nothing,5
252577,13-SEP-11,12-SEP-11,Ahmed,,en,184.144.60.235,tonywerbowski038@bell.net,13232238,000000119826615,4,3,Since June 1/11 to Sept.12/11. That is the length of time it has taken to resolve my internet issues.I have to wait a while to see if in fact the problems are  in fact corrected. The last 3 weeks have been disrupted because somehow my sympatico email address was cancelled without any warning.I was inconveninced because I lost all my email and contacts. I had to establish a new email address in order to get myself going again. All the while I have had to pay full internet rate. Not appreciated. In all cases the bell reps were very patient and courteous. Problem was that the  repairs ended being temporary fixes.,
252578,13-SEP-11,12-SEP-11,Alexandra,,en,64.229.69.128,molly.mccoubrey@sympatico.ca,13228008,000000119835160,2,2,"The customers service rep herself was very good in her manner. No complaints there. 

What I'm not impressed with is Bell's process of having their customer service staff make customers reset their passwords BEFORE checking to see if there is a service outage - which ended up to be the reason why we were experiencing technical difficulties. 

Bell would save a lot of money by having customer service reps quickly check if there are outages BEFORE wasting customer time and Bell hourly wages BEFORE proceeding to more time-involved trouble-shooting procedures.   ",3
252579,13-SEP-11,09-SEP-11,Kevin,,en,76.64.217.215,lrsmall@sympatico.ca,13195944,000000119778656,5,4,,3
252580,13-SEP-11,12-SEP-11,Houssem,,fr,67.68.59.150,robert.dubois@sympatico.ca,13230088,000000119826262,5,5,rien,5
253072,17-SEP-11,16-SEP-11,Dawood,,en,70.48.229.112,scottjd@sympatico.ca,13286046,000000119925078,3,2,Improved the internet service's speed,3
253073,17-SEP-11,12-SEP-11,Kranthi,,en,70.26.20.167,fountaingraphics@sympatico.ca,13222598,000000119825186,2,,"Give me a rebate on the month I have wasted with my internet going up and down before the issue was solved, also give me back the $122.00 I wasted on technical support because your help line folks told me the problem was not with Bell. Guess what, the problem was with BELL.",3
253074,17-SEP-11,15-SEP-11,Hugo,,en,74.12.218.244,Ckruse@bell.net,13261368,000000119900179,5,5,,5
253075,17-SEP-11,17-SEP-11,,,fr,70.80.216.115,,,,1,1,faire votre job et arr[eter d<essayer d<embobiner vos clients,1
253076,17-SEP-11,30-AUG-11,Choubey,,en,174.95.69.233,limb@bell.net,13063553,000000119542760,3,2,I called wrong department service number but was not guided to right service dept telephone number,5
253077,18-SEP-11,17-SEP-11,Iris,,en,70.51.164.209,edward.roberts@sympatico.ca,13290584,000000119953114,5,5,,5
253078,18-SEP-11,17-SEP-11,Daniel,,en,70.26.162.162,ok13nellybr@sympatico.ca,13294714,000000119947157,5,4,,5
253079,18-SEP-11,15-SEP-11,Asiya,,en,74.15.3.92,cw.wilson@sympatico.ca,13264088,000000119892804,5,5,can not think of anything/,5
253080,18-SEP-11,17-SEP-11,Walter,,en,67.70.18.101,judy.sanders@sympatico.ca,13292506,000000119948229,5,5,,5
253081,18-SEP-11,17-SEP-11,Jonas,,en,174.95.143.129,bmaxwell@bell.net,13289076,000000119957129,5,5,The wait times are sometime excessive however the service was excellent.,5
253082,18-SEP-11,17-SEP-11,Luis,,en,174.95.143.129,bmaxwell@bell.net,13289078,000000119947697,5,5,Very professional service.  The wait time was a bit excessive however the service was excellent.,5
253083,18-SEP-11,16-SEP-11,Amany,,fr,74.15.207.154,dm108@bell.net,13278372,000000119929471,5,5,,3
253084,18-SEP-11,17-SEP-11,Walid,,fr,76.64.137.85,goisa@sympatico.ca,13291288,000000119946780,3,3,,3
253085,18-SEP-11,17-SEP-11,Adarsh,,en,69.158.68.116,ed.nash@sympatico.ca,13290550,000000119942543,4,5,you did well,5
253086,18-SEP-11,17-SEP-11,Gattu,,en,70.27.70.193,uepat624@bell.net,13297050,000000119948779,5,5,nothing.  Everything was completed quickly and with professionalism.,4
253087,18-SEP-11,17-SEP-11,Walid,,fr,69.159.182.31,soucy_gaetan@bell.net,13296412,000000119956251,5,5,"Rien de particulier
",5
253088,18-SEP-11,17-SEP-11,Adnan,,en,174.95.158.36,cholbrough@sympatico.ca,13289593,000000119950674,5,5,Nothing,5
253089,18-SEP-11,15-SEP-11,Ramy,,fr,70.26.210.101,ferminj@sympatico.ca,13265562,000000119915265,2,2,"Résoudre le problémé... j'ia appellé six fois en trois jours pour le même probléme de courriel, j'ia eu 6 versions differentes, et la representanta qui a solutionné le tout, fût la madame qui ma répondu le samedi très tôt le matin, elle, elle a résolu le probléme en 5 min!",3
253090,18-SEP-11,15-SEP-11,Asma,,fr,70.26.210.101,ferminj@sympatico.ca,13265564,000000119906567,1,1,,2
253091,18-SEP-11,16-SEP-11,Mohamed,,fr,74.198.164.205,robert.ruah@sympatico.ca,13285550,000000119936032,1,3,Remplacer mon modem defectueux plus vite.  Je voulais passer a use boutique bell au lieud'attwndre 5 jours pour la livraison par courier.,4
253092,18-SEP-11,16-SEP-11,Colleen,,en,76.64.208.199,gdrouin2@bell.net,13279458,000000119917996,4,4,,3
253093,18-SEP-11,15-SEP-11,Terence,,fr,70.52.28.108,pymgallant@bell.net,13271914,000000119899973,5,5,Rien du tout.,5
253094,18-SEP-11,17-SEP-11,Neila,,fr,174.91.240.242,famille.campeau@sympatico.ca,13290802,000000119951063,5,5,,5
253095,18-SEP-11,17-SEP-11,Catherine,,en,67.71.141.198,gerry.ross@bell.net,13291164,000000119955096,1,1,fixed the problem.,1
253096,18-SEP-11,16-SEP-11,Karishma,,en,174.88.79.15,dave_ronda@sympatico.ca,13277958,000000119918292,1,1,fix the problem or at least call back when you say.  Still not getting proper service so i will be happy to recieve the discount your giving us. thanks,1
253097,18-SEP-11,17-SEP-11,Nizar,,fr,70.52.115.131,gaetanebouchard@sympatico.ca,13291044,000000119955058,5,5,,5
253098,18-SEP-11,16-SEP-11,Marco,,fr,70.48.239.8,gillesjocelyne.andre@sympatico.ca,13279576,000000119934670,5,5,,5
253099,18-SEP-11,17-SEP-11,Cindy,,en,67.68.34.191,agoreski@sympatico.ca,13288298,000000119952495,1,1,,1
253100,18-SEP-11,17-SEP-11,Juan,,en,67.68.34.191,agoreski@sympatico.ca,13288296,000000119955308,1,1,Helped me,1
253101,18-SEP-11,31-AUG-11,Lucas,,en,70.49.161.86,diannerichards@sympatico.ca,13074497,000000119551720,3,3,"Relating to Bell Telephone Bill - would like more explanations in Box that says
Internet-Monthly charges- this is not realted to recent survey.",3
253102,18-SEP-11,16-SEP-11,Genevieve-Marie,,fr,76.65.93.132,longpre.lapointe@sympatico.ca,13282410,000000119940307,5,2,"Avoir un temps d'attente moins long, j'ai attendu plus de 45 minutes avant de pouvoir parler à un agent.",4
253103,18-SEP-11,13-SEP-11,Anah,,en,67.71.144.96,halipcp@bell.net,13238518,000000119848483,5,5,All my questions were answered clearly and I now have the upgraded service we requested.,4
253104,19-SEP-11,16-SEP-11,Gabriel,,en,64.228.92.167,rico.vieceli@sympatico.ca,13285452,000000119938521,4,4,,4
253105,19-SEP-11,16-SEP-11,Manel,,fr,74.198.164.211,francois.lessard2@sympatico.ca,13279218,000000119917614,3,1,"Mon internet ne fonctionne pas depuis mercredi dernier suite au bris du modem.
Votre représentant devait de présenter après 17h ce soir... Mais il n'est toujours pas arrive!!!! 
Alors je ne suis pas du tout satisfait de votre service
F Lessard",2
253106,19-SEP-11,14-SEP-11,Slim,,fr,67.70.85.248,mado07@sympatico.ca,13255608,000000119885387,4,5,Oui! le soir d'avant mon appel j'ai attendu 45 minutes au téléphone. J'ai finalement décidé de raccrocher et de tenter ma chance le lendemain!!C'est pour celà que je ne recommaderais pas Bell. ,2
253107,19-SEP-11,17-SEP-11,Ines,,en,70.31.225.153,noel.ricafort@sympatico.ca,13294630,000000119949631,2,4,"I dialed a number for English
When the choices wasn't clear on the options. I dialed 0
The person who answered was not willing to speak English, actually asked if I could speak french. I did. I am the customer, I am supposed to be the one asking if she could speak English.
I am a tech support myself for a computer consulting firm, and I can communicate very well in English, French and a Spanish. Depending on what the customer prefer, I serve them on the language of their choice.",3
253108,19-SEP-11,18-SEP-11,Jesus,,en,70.27.35.58,rbg93@bell.net,13303668,000000119967530,4,4,At least this gentleman knew what he was doing and also I could understand him good.,3
253109,19-SEP-11,15-SEP-11,Sabha,,en,70.48.5.51,janbob@sympatico.ca,13267208,000000119896242,4,4,"I sometimes find it very frustrating to grasp the communication with your tech staff because of language barriers but the young lady that helped me this time spoke slowly and spelled out words I had difficulty with.  Thanks for your help.
",4
253110,19-SEP-11,16-SEP-11,Keith,,en,76.64.133.14,keithhancock@sympatico.ca,13281630,000000119920078,5,5,,5
253111,19-SEP-11,03-SEP-11,Timothy,,en,65.95.105.180,lcos@sympatico.ca,13121477,000000119640965,4,3,,4
253112,19-SEP-11,17-SEP-11,Ramzi,,fr,50.100.165.87,hazevedo@sympatico.ca,13291496,000000119950634,5,4,,5
253608,18-SEP-11,17-SEP-11,Med Nabil,,fr,65.92.166.135,truclo@sympatico.ca,13297012,000000119955119,5,5,Tout s'est parfaitement déroulé et votre préposé était d'une politesse exemplaire.,5
253609,16-SEP-11,14-SEP-11,Jonas,,en,76.71.33.170,derekbess@sympatico.ca,13250612,000000119881592,1,1,"Your service is horrible. I called in on Monday night because our 2 wire router was turning on and off. An issue we had dealt with before. I called in and was told a new 2 wire would be at my house on Wednesday the 14th. I had concerns because I run my business from my home and being down two days would not be good. I was told Wednesday would be he best they could do. Well on Wednesday we received a power cord, not a 2 wire router. My wife had to place another call, stressed the issue of not having a home network to run my business but no one seemed to care, it is Friday and I am hoping we receive the 2 wire today.Also we received our Bell bill this week and found a $400 charge(for breaking current contract) on the bill for my son's cell phone which we actually upgraded on the advise of a Bell sales rep. He is still with Bell but know we have to take a copy of our bill to a Bell store to get the $400 charge taken off. We are wasting our time for an issue you created. 
You should understand why I will be cancelling any of the services that are not on contract next week.",1
253610,16-SEP-11,09-SEP-11,Hector,,en,72.37.171.76,boblokaisingh@sympatico.ca,13190422,000000119777656,1,1,Don't interrogate me with ID questions when I call for technical help with the Bell anti-virus I was trying to install. I was already frustrated and didn't need to go through the ID verification experience again - 7 times in 2 days.,2
253611,16-SEP-11,15-SEP-11,Salvador,,en,70.26.48.36,miljko@bell.net,13270444,000000119915354,5,5,Everything was fine!,5
253612,16-SEP-11,15-SEP-11,Luis,,en,70.27.28.188,jeanniemac@sympatico.ca,13267446,000000119892401,5,5,,4
253613,16-SEP-11,15-SEP-11,Hayett,,fr,174.89.243.158,emilia_sanchez@sympatico.ca,13265306,000000119894499,5,5,"Hayyet a montré beaucoup de professionnalisme et de connaissences, elle a la facilité pour nous faire comprendre, ell m'a beaucoup aidé. ",4
253614,16-SEP-11,15-SEP-11,Justin,,en,174.89.126.119,oberland@bell.net,13271216,000000119908889,5,5,"The service and courtsey of the people I talked to on the phone was frist class.  My only concern is that on a couple of occassions now, when I initially called, the length of the wait time before I was connected to a service representative was more than I expected or was comfortable with",4
253615,16-SEP-11,15-SEP-11,Sandra,,en,64.231.146.32,f.merfort@sympatico.ca,13265456,000000119911166,3,2,"Give me valid reason why I cannot check my Internet usage online.  Was told Bell is trying to resolve the problem hopefully by the end of this weekend.  Well, this problem has persisted off and on the whole summer.  This is obviously an ongoing issue for Bell and not recent issue as implied by you representative.",3
253616,16-SEP-11,15-SEP-11,Grant,,en,64.229.68.213,waynejoann@sympatico.ca,13274670,000000119911949,5,5,the only problem is the time i had to wait to be connected to a representative,4
253617,16-SEP-11,11-SEP-11,Sebastian,,en,67.226.151.1,jingham@sympatico.ca,13213266,000000119803232,1,2,"Have a front line representative that can speak english, both understand and communicate.",2
253618,17-SEP-11,16-SEP-11,Naveed,,en,209.226.175.46,shirley39@sympatico.ca,13286244,000000119921936,5,5,have your representatives hired here in Canada. Canadians need jobs here. We need high speed in our area. I am tired of begging Bell to give us high speed,4
253619,17-SEP-11,12-SEP-11,Pau,,en,70.48.170.184,janimitesh@bell.net,13224160,000000119821010,4,4,,5
253620,17-SEP-11,14-SEP-11,Anah,,en,74.12.218.172,jekins@sympatico.ca,13253622,000000119870978,5,5,,4
253621,18-SEP-11,16-SEP-11,Indhu,,en,74.14.19.162,boblokaisingh@sympatico.ca,13276744,000000119917626,5,5,Nothing,5
253622,18-SEP-11,06-SEP-11,Ermany,,en,69.158.30.238,ajcs@sympatico.ca,13144500,000000119683615,3,2,"This is more a comment re the inability of Microsoft Windows Live to reflect exactly what is on the online sympatico email account. I was asking how my Sent mail could be transferred to WL but was rather suprised to learn that this was not possible. To my mind, the online and WL email accounts should be a perfect match in every way: not only Inbox, but certainly Sent mail, and even Junk mail for that matter.. EVERYTHING THE SAME. The way the system is set up now doesn't make logical or user-friendly sense to me at all. Would be helpful if Bell looked into it for future updates.",4
253623,18-SEP-11,16-SEP-11,Soumia,,fr,70.48.60.164,louis.maheu@sympatico.ca,13282476,000000119928715,5,5,,5
253624,20-SEP-11,19-SEP-11,Chaouki,,fr,184.144.225.237,marcel.farez069@sympatico.ca,13315068,000000119971647,5,5,,5
253625,20-SEP-11,19-SEP-11,Prego Junior,,en,174.92.141.25,henrysipila@sympatico.ca,13311668,000000119985863,2,1,adjust e-mail settings,5
253626,20-SEP-11,19-SEP-11,Sarah,,en,69.156.50.12,tcgriffin@sympatico.ca,13320174,000000119973484,5,5,"I was a complete sucess. How do you improve on this. The only negetive would be the lenght of the wait to be with a representative, but understandable why.",4
253627,20-SEP-11,19-SEP-11,Praveen,,en,174.93.167.81,terem@bell.net,13320214,000000119994891,4,4,quicker response time,4
253628,20-SEP-11,19-SEP-11,Divya,,en,174.93.167.81,terem@bell.net,13320216,000000119995541,4,5,faster response time,4
253629,20-SEP-11,19-SEP-11,Hema,,en,65.94.215.21,marting4081@sympatico.ca,13315380,000000119978272,4,3,"found the problem was not Bell, but within my Outlook express ",5
253630,20-SEP-11,19-SEP-11,Maryssa,,en,70.53.222.7,inner.sanctum@sympatico.ca,13311988,000000119990715,3,3,"The person was curteous but pushy. He would not let me stop my mobility account. He offered to lower my fee because I rarely use it. This happened once before. Check my account. They don't take no for an answer. This time I
was fed up. Sorry!",3
253631,20-SEP-11,19-SEP-11,Mahesh,,en,70.30.25.181,rhoff@sympatico.ca,13318108,000000119992216,5,5,,5
253632,20-SEP-11,19-SEP-11,Siddiqui,,en,76.64.209.24,rvdixon@sympatico.ca,13318684,000000119974654,5,4,dont talkto much,5
253633,20-SEP-11,19-SEP-11,Sami,,en,174.94.119.20,gab.sacratini@sympatico.ca,13310686,000000119973149,5,4,Not much could have been improved on.,5
253634,20-SEP-11,19-SEP-11,Chaouki,,fr,70.55.115.186,copine@sympatico.ca,13308506,000000119978096,5,5,,5
253635,20-SEP-11,19-SEP-11,Kevin,,en,76.68.82.71,sp-stan@sympatico.ca,13319542,000000119972109,5,5,,5
253636,20-SEP-11,19-SEP-11,Gloria,,en,70.30.32.188,aeharder@sympatico.ca,13305978,000000119976601,5,5,,4
253637,20-SEP-11,19-SEP-11,Amy,,en,70.27.30.189,radleys@sympatico.ca,13317760,000000119978134,5,5,"I am a snowbird & would appreciate it very much if each year in October I could call one phone number at Bell to place my Bell phone, Bell internet, Bell cell phones & Bell TV on temporary suspension",4
253638,20-SEP-11,19-SEP-11,Haythem,,fr,174.94.75.167,l_cadieux@sympatico.ca,13313950,000000119982376,4,4,,5
253639,20-SEP-11,19-SEP-11,Caroline,,en,69.156.50.205,ringmar32@bell.net,13318198,000000119988229,1,1,Leave things alone when they are working...,1
254100,16-SEP-11,14-SEP-11,Arbi,,fr,70.29.163.72,cbranchaud@sympatico.ca,13249614,000000119873423,2,1,une meilleur expertise du problème,3
254101,16-SEP-11,14-SEP-11,Sushil,,en,184.145.122.161,helen.candiotto@sympatico.ca,13252794,000000119887663,5,4,,4
254102,18-SEP-11,14-SEP-11,Franssesca,,en,70.26.70.141,jan.taylor@sympatico.ca,13253346,000000119877619,5,5,,4
254103,18-SEP-11,17-SEP-11,Mohamed Khalil,,en,70.49.63.127,valkim@sympatico.ca,13297090,000000119952290,3,3,"I have been with Bell since the beginning of residential internet.  My internet price has steadily increased over the past years and I went online to see that 'new' customers were receiving great prices... what about the 'loyal' customers? Anyways, the first rep I spoke with Khalil spoke with his manager (Adele) and flat out told me that this $5/mo savings was STRICTLY for new customers... had to make a second call a few minutes later to ensure that my wife's name was on the account as we would be shopping around for a new provider... well the second rep I spoke with quickly fixed the problem and gave me the 'new' customer pricing... why did it take 2 calls?",3
254104,18-SEP-11,05-SEP-11,Cindy,,en,74.14.125.171,janjoe15@bell.net,13137596,000000119657365,2,1,we set up a time to be at the house to meet service tech. They came early and left a note saying they needed access to the house. Set up a second appointment waited 3 hours during teh middle of the day tech comes and checks the pole decides nothing is wrong and leaves. I was not aware that this had even happened second service guy came buy later in the day and we were able to get things straightened out.,1
254105,18-SEP-11,17-SEP-11,Ameer,,en,70.50.131.155,jerri.bond@sympatico.ca,13292092,000000119953850,3,4,Have technical support that can speak better english over the phone.,3
254106,18-SEP-11,17-SEP-11,Mark,,en,174.95.31.24,dorothy.lawson@bell.net,13290408,000000119951908,4,4,"When waiting for more than five minutes, the customer would feel better if a voice came on to say to him/her that, the caller was not forgotten. Or the first responder could assure that this call will take some extra minutes, and that someone will definitely answer my call.  That's all.",4
254107,18-SEP-11,17-SEP-11,Manuel,,en,65.94.179.142,ekmbw26@bell.net,13290612,000000119955731,5,5,Alex was both professional and friendly.  He talked me through my technical issue to completion.,4
254108,18-SEP-11,17-SEP-11,Sowmya,,fr,76.69.228.82,alan197@sympatico.ca,13288354,000000119944341,5,4,There is a window with a scroll bar before giving control of the computer to an agent.  Obviously the client is not expected to read the blurb but is asked to scroll down and indicate accept.  The question is why put the blurb there at all?  Can it be condensed into one sentence which I would actually read.,4
254109,18-SEP-11,17-SEP-11,Timothy,,en,64.231.117.62,fbaldock@sympatico.ca,13290832,000000119956466,2,1,Inform your staff of areas that have outages.  When I advised him he was unaware and provided me with a phone number to call high speed office which I did and received a recording of monday to friday office hours.  Internet had been out for 3 hours and I just wanted to know how much longer.,5
254110,18-SEP-11,17-SEP-11,Liz,,en,70.27.97.151,bruno50@bell.net,13289240,000000119946304,5,5,,4
254111,18-SEP-11,17-SEP-11,Emna,,fr,67.68.112.229,joane001@sympatico.ca,13292262,000000119950830,5,5,,5
254112,18-SEP-11,12-SEP-11,Asma,,fr,70.30.175.141,sebede@sympatico.ca,13230792,000000119809811,5,3,"Pas grand chose, le problème ne venait pas de vous.",5
254113,18-SEP-11,17-SEP-11,Moses,,en,70.27.65.166,mosesa@sympatico.ca,13294290,000000119955888,5,5,"Moses was by far the best customer care rep that have ever helped me.
Thank you Moses.",5
254114,19-SEP-11,16-SEP-11,Tejaswvi,,en,70.54.33.54,h-dsmith@sympatico.ca,13279836,000000119939214,3,1,"Discover the problem why the high speed internet keeps disconnecting.  It happened lots after the call.  Cogeco Cable sent in the mail just 2 days ago, free Phone and Internet package for 2 years.  It is an option when the Bell high speed internet we pay is out of service often. ",
254115,19-SEP-11,18-SEP-11,Sondes,,fr,184.147.254.236,dominique.bouill@sympatico.ca,13299486,000000119964165,5,5,,4
254116,19-SEP-11,18-SEP-11,Grace,,en,67.71.8.124,franbeck@sympatico.ca,13300026,000000119960533,5,4,Does your team have volume assisted phones for hearing impaired customers?,2
254117,19-SEP-11,18-SEP-11,Nikki,,en,70.31.63.109,harold.sager@sympatico.ca,13300456,000000119961552,3,2,let us know when changing things,2
254118,19-SEP-11,17-SEP-11,Issam,,fr,70.30.168.22,smgiroux@bell.net,13296340,000000119943510,5,5,"Oui, je recommanderais le service Internet mais PAS le service de la division ''télévision'' parce que le contrat, ou l'entente verbale au sujet du prix pour le service, qui a été prise le 29 juin 2011 n'a pas été respecté.",4
254119,19-SEP-11,18-SEP-11,Alejandro,,en,70.53.111.41,lanfarms@sympatico.ca,13301752,000000119959073,4,2,,4
254120,19-SEP-11,16-SEP-11,Heithem,,fr,65.92.36.223,lacroix.yvon@sympatico.ca,13281944,000000119939997,5,4,,4
254121,19-SEP-11,18-SEP-11,Elvis Francisco,,en,184.144.135.31,ndjames@sympatico.ca,13303045,000000119968692,5,5,Really nothing. The experience was fast and efficient.,5
254122,19-SEP-11,17-SEP-11,Michelle,,en,199.243.254.14,john.buggey@sympatico.ca,13292328,000000119945030,5,5,,5
254123,19-SEP-11,18-SEP-11,Isaac,,en,174.89.183.122,infomoose@sympatico.ca,13300664,000000119968633,4,4,,5
254124,19-SEP-11,18-SEP-11,Karla,,en,198.103.221.52,mj.p.bennett@sympatico.ca,13302798,000000119957991,4,5,all good,5
254125,19-SEP-11,18-SEP-11,Ericka,,en,64.231.4.202,judyn@bell.net,13301362,000000119968676,4,2,I really use my computer a lot for everything & I didn't like being told I had to wait 24 hrs for help although the next morning I called again & got superb service & was up & running again in just an hour. ,5
254126,19-SEP-11,17-SEP-11,Karim,,fr,184.145.250.128,gloranger@sympatico.ca,13291268,000000119955622,5,5,rien,5
254127,19-SEP-11,17-SEP-11,Xenia,,en,72.38.60.3,paul.dass@sympatico.ca,13294878,000000119951604,4,3,,3
254128,19-SEP-11,15-SEP-11,Med Jamel,,fr,184.151.127.230,cloge@sympatico.ca,13263886,000000119892477,5,5,Rien,5
254129,19-SEP-11,15-SEP-11,Yathreb,,fr,174.92.190.249,lolita_40@bell.net,13269222,000000119889987,4,4,cette personne a eu beaucoup de patience merci,5
254130,19-SEP-11,15-SEP-11,Majdi,,fr,65.93.156.168,dorepierre@bell.net,13264902,000000119904971,1,1,"Nous avons attendu 5 jours avant qu'un superviseur nous rappelle. Donc rappeler dans un délai de 24 hres et trouver une solution.  Finalement, un superviseur a rappelé... Sans solution. Il nous a donné l'adresse postale pour nous plaindre à Bell puisque aucun directeur ou patron ne peut nous parler par téléphone.",1
254131,19-SEP-11,16-SEP-11,Krutthiga,,en,69.156.154.185,ssubject@sympatico.ca,13286496,000000119923381,5,4,Waiting time.,4
254132,19-SEP-11,17-SEP-11,Seshidhar,,en,67.71.142.254,mcgeoch@sympatico.ca,13293898,000000119945343,5,,Explain the cause of my complaint.,5
254133,19-SEP-11,17-SEP-11,Adam,,en,167.9.5.11,vincytrin@sympatico.ca,13297178,000000119947336,4,5,,4
252581,15-SEP-11,14-SEP-11,Tania,,en,70.26.156.90,diane.fuoco@sympatico.ca,13250698,000000119875034,4,4,"Maybe have better promotions for long time customers who are loyal to Bell for over 5 years.

Also when you do give great deals its a shame to nickel and dime your long time customers, when you are given a promotion you should be loyal to your customers and keep that promotion with no hikes in cost for at least a year, when the customer renews then you tack on the additional costs and base the new promotion on that new cost. That will make your loyal customers even more loyal.  I have never been so happy for so long with my service and I have not one bad thing to say.  We got HD TV and the quality of the picture is unbelievable and the ease of using the guide is wonderful.  I was extremely happy how Bell has improved with wait times via the phone, quick service and professionalism, fantastic.  My biggest complaint in the past was how long I had to stay on the phone to just make a minor change and when they gave you promotions they never had record of your conversation, now we get confirmation numbers and emails confirming our discussion and changes to the account.  Cudo's to Bell you have come a long way and I am very impressed.  If you can make it a little cheaper to have your services you probably will even have Rogers clients.
I always tell my friends how happy I am with Bell but they always say that Bell is to expensive.   ",5
252582,15-SEP-11,14-SEP-11,Chad,,en,132.246.114.212,lleonardi@sympatico.ca,13255252,000000119886554,2,1,the wait time was very long,1
252583,15-SEP-11,14-SEP-11,Catherine,,en,129.100.40.103,vansas@sympatico.ca,13260580,000000119877643,4,4,"I have not yet received an email laying out what was discussed with my agent (Catharine), she said it would be in my inbox in about 15 min could you please look into this.
Thank You 
Frank Van Sas",4
252584,15-SEP-11,14-SEP-11,Jose,,en,204.40.1.129,nejia1@sympatico.ca,13257088,000000119879917,1,1,,1
252585,13-SEP-11,08-SEP-11,Walim,,fr,67.68.108.115,rochduchesne@sympatico.ca,13186304,000000119746458,4,4,d'écrire sur la facture la raison du 49 $ car pour moi ce n'étais pas claire.,3
252586,13-SEP-11,10-SEP-11,Jay,,en,76.67.118.222,artoth@bell.net,13201920,000000119789773,5,5,"Nope   ....   excellent service
Today being Tues. Sept 13, 2011 we have already rec'd the wall filter that I requested (by purlator)on Saturday.",5
252587,13-SEP-11,12-SEP-11,Charles,,en,70.24.217.213,twoody@sympatico.ca,13232370,000000119821688,4,4,Try not to take a month & half to solve an internet complete failure. I paid for this no service & received zilch all this time.  Finally today it appears to be corrected. I think 8 telephone calls & 3 home visits to install internet by Bell is a little much!!,2
252588,13-SEP-11,12-SEP-11,Ricardo,,en,142.143.94.87,bweatherall@sympatico.ca,13219900,000000119833249,1,1,"1) fix my issue
2) have enough staff to resolve issue
3) have your staff use their manners
I was told by your Customer Service Rep., that he could not resolve my issue, that it must be my line.  He said that someone would call me back from that department in approximately 1 hour.  I waited up until 11:30, finally went to bed, did not get a call back.  I have not had an internet signal since Friday.  I am very busy, so when I called and was able to speak with Ricardo, then someone at Bell should have been able to assist me at that time, if he could not.  Not only did I not get my internet line fixed, but I also lost sleep waiting for the return call that did not happen.  Shame on you Bell.  Terible Customer Service.  I have allways been a Bell Internet Customer, but am ready to sign up with Rogers.",1
252589,13-SEP-11,06-SEP-11,Sudheer,,en,74.14.67.40,jjthorne@sympatico.ca,13151304,000000119697328,2,1,  Gave me no idea as to why I could not get on internet.,4
252590,13-SEP-11,12-SEP-11,Asir raja,,en,174.92.136.245,claire.jennings@sympatico.ca,13220598,000000119808249,,,"I cant really fairly answer the survey. I was rushed to get to work. The Bell technician said that it was a faulty cord and sent one purolator.  I received it the next day.  But, my husband managed to get the internet up & working before we got the new cord, so obviously that wasn't the problem.  ",4
252591,13-SEP-11,09-AUG-11,Aquiles,,en,74.12.148.34,lindacasey@sympatico.ca,12851269,000000119060537,3,4,"We where pasted to quite afew people before we got the help we need.
Not happy at all...",
252592,13-SEP-11,12-SEP-11,Wafa,,fr,174.89.166.168,lise.michel@sympatico.ca,13226264,000000119824813,2,2,,3
252593,13-SEP-11,12-SEP-11,Steven,,en,174.95.110.44,awosu@sympatico.ca,13219065,000000119815502,5,5,Not more than you did already. It was excellent.,5
252594,13-SEP-11,12-SEP-11,Juan,,en,76.67.22.94,deanmanuel@bell.net,13221330,000000119827041,4,3,Charge the prices that are quoted so that the customer doesn't have to spend 2 HOURS on the phone and then have to wait for something to come by mail then I will have probably have to spend an other HOUR on the phone trying to get my bill straightened out!,4
252595,13-SEP-11,12-SEP-11,Chris,,fr,76.71.197.218,celine.j@sympatico.ca,13220288,000000119831673,3,3,reduire mes frais  de tv internet  et telephone,4
252596,13-SEP-11,12-SEP-11,Suresh,,en,70.55.49.171,lgfound@sympatico.ca,13226116,000000119812749,5,5,,5
252597,13-SEP-11,13-SEP-11,Elyes,,fr,206.172.0.205,ncolpron@sympatico.ca,13228396,000000119835969,5,5,Mon expérience d'hier était bien aors il n'avait rien à améliorer.,4
252598,13-SEP-11,12-SEP-11,Janice,,en,174.95.15.116,baublesandbeadles@sympatico.ca,13219236,000000119825689,4,5,"I went through 3 different people to get to the right one, which slowed things down.  If the automated choices were a little clearer, it might have saved me some time.",4
252599,13-SEP-11,11-SEP-11,Abir,,fr,69.159.160.84,mario_drolet@sympatico.ca,13214450,000000119801551,3,1,qu'il y ait eu possibilité que je lui envoi le courriel de confirmation de Bell afin qu'il puisse faire des recherches. Courriel qui m'a fait perdre ma journée et diminuer ma cote pour Bell.,3
252600,13-SEP-11,12-SEP-11,Bedre,,en,70.50.106.129,papagh@sympatico.ca,13228872,000000119814393,2,4,Having someone I could understand and not having to ask her to repeat almost everything.,3
252601,13-SEP-11,08-SEP-11,Abderrahmane,,en,74.12.249.104,uniquesigns@bell.net,13188186,000000119737708,1,4,I had to go through numerous people before talking to someone who knew what was going on  Spent most of the morning on the phone. not happy. The last fellow I talked with was great. No one else seemed to know about anything,
252602,13-SEP-11,12-SEP-11,Luis,,en,70.31.106.235,tonycristilli@sympatico.ca,13232228,000000119809171,4,4,For 3 years we have tried updating our contact information and Primary contact information with Bell and everytime we contact Customer Service they require us to provide them with our old address and phone number as the current information has not been updated.  This is most disturbing and frustrating.  What avenue must we take to ensure that our contact information gets updated once and for all? We would be impressed with a response.  Thank you.  Tony and Julia,4
253113,16-SEP-11,15-SEP-11,Jose,,en,69.159.1.188,amber1230@sympatico.ca,13262110,000000119895243,5,5,,5
253114,17-SEP-11,16-SEP-11,Mohamed,,fr,70.26.223.23,jperodeau2006@sympatico.ca,13281290,000000119939391,2,1,résoudre le problème,3
253115,17-SEP-11,16-SEP-11,Sudheer,,en,207.164.79.39,petus@bell.net,13284802,000000119939339,4,5,,4
253116,17-SEP-11,16-SEP-11,Sujay,,en,184.147.200.26,jpste.marie@sympatico.ca,13281302,000000119922598,5,4,,5
253117,17-SEP-11,16-SEP-11,Manel,,fr,70.30.183.140,pdescarreaux@sympatico.ca,13284686,000000119918729,5,4,"avoir un numéro direct avec le service techinique et non pas une procédure qui est trop longque et ardu.
je tiens à remercier Manel pour sa compétence et sa patience pour résoudre mon problème Merci",4
253118,17-SEP-11,16-SEP-11,Saifeddine,,fr,76.67.84.44,allardgilbert46@sympatico.ca,13275810,000000119937756,2,2,mieux comprendre la langue et les détails demsndés,3
253119,17-SEP-11,16-SEP-11,Chekib,,fr,67.70.134.251,edoyon000@sympatico.ca,13278700,000000119925223,3,1,"technicien inexpérimenté, je ne sais même pas si je suis connecté avec les service de bell dont je pais. Mon nouvel ordinateur est il vraiment protégé?",3
253120,17-SEP-11,16-SEP-11,Hassen,,fr,174.95.1.2,rogerberube_2@sympatico.ca,13285620,000000119931297,4,5,rien c'est bien comme celà ,4
253121,17-SEP-11,16-SEP-11,Evangeline,,en,70.53.227.3,ellison77@sympatico.ca,13278810,000000119921373,1,,dealing with Bell over the past 5 months has been a nightare and an excercise in futility...you provide a product and service but some how the service component has taked a back seat. This has been a humiliating and dehumanizing experience.,1
253122,17-SEP-11,16-SEP-11,Mohamed Amine,,fr,184.145.185.64,leonard.ouellet@sympatico.ca,13282132,000000119938958,5,4,que lee temps d'attente soit moins long...,5
253123,17-SEP-11,16-SEP-11,Srinivasan,,en,69.159.185.88,claudio41@sympatico.ca,13277508,000000119928093,4,4,,3
253124,17-SEP-11,16-SEP-11,Khaoula,,fr,174.91.241.123,fan-fan@bell.net,13278998,000000119929717,5,3,"c'est difficile de savoir ou se diriger quand il y a un problème, comme je dis souvent par clavardage on est trop limiter. Au début il y avait plus de soutien. Peut-être que on ne comprend pas nos demandes.",5
253125,17-SEP-11,16-SEP-11,Daniel,,en,74.14.13.14,blakey-michaud@sympatico.ca,13276688,000000119925270,5,4,,4
253126,17-SEP-11,16-SEP-11,Juan,,en,173.221.148.242,mjoan.coles@sympatico.ca,13283644,000000119937166,5,5,,5
253127,17-SEP-11,16-SEP-11,Emylie,,fr,76.65.102.154,gilarouche@sympatico.ca,13279560,000000119919312,5,5,,5
253128,17-SEP-11,16-SEP-11,Nadyn,,en,209.226.104.169,artlinmac@sympatico.ca,13276210,000000119918641,4,4,taking serveys takes to much of my time on dial up so if you could give me high seed in my area it would help to take you serveys. I will compeet it this time but not in the future. Thank you,3
253129,17-SEP-11,16-SEP-11,Wael,,fr,69.156.65.67,caronpoirer2@sympatico.ca,13277116,000000119919134,1,1,"comme plus rien ne fonctionnais après l'intervention du représentant Wael (plus capable de connecter les ordi portable avec le réseau sans fils et plus capable de communiquer avec le réseau de mon bureau)j'ai du faire venir un technicien informatique qui a remis en place mes anciennes données de réseau et rétablir ainsi les communications. Votre représentant est allé trop loin en me faisant ""reseter""le routeur-modem (qui vous appartient) et perdre ainsi toutes mes données. Un simple arrêt du routeur-modem de quelques minutes aurait fait probablement l'affaire. Plus jamais je vais laisser un de vos représentants changer quoique se soit dans mes données. Si un jour mon internet ne va plus, je vais exiger qu'un de vos techniciens passe sur place.",3
253130,17-SEP-11,16-SEP-11,Sergio,,en,76.64.163.20,rpirskanen@sympatico.ca,13285746,000000119936956,5,4,I am curious to know why such crashes with my internet happen and whether or not I can prevent it from happening.,5
253131,17-SEP-11,16-SEP-11,Emmanuel,,en,74.14.117.86,donald.crone@sympatico.ca,13278436,000000119934824,1,1,Find a service rep. who speaks and understands english !!!!,1
253132,17-SEP-11,16-SEP-11,Matthew,,en,70.55.3.193,beverley.stewart@sympatico.ca,13276604,000000119925894,5,5,"Nothing
You resolved my Internet billing issue and offered me a discount on my land line.",5
253133,17-SEP-11,16-SEP-11,Alejandro,,en,99.245.32.10,hortiguela@sympatico.ca,13280152,000000119934680,3,3,Solution is in process.,4
253134,17-SEP-11,08-SEP-11,Iris,,en,70.54.153.183,grace.moore@sympatico.ca,13179888,000000119731564,5,5,Nothing.,4
253135,17-SEP-11,16-SEP-11,Hemavathi,,en,70.53.223.120,sunnyellen@bell.net,13286648,000000119922025,5,5,,5
253136,17-SEP-11,16-SEP-11,Amanda,,en,74.15.1.41,aandwtaylor@sympatico.ca,13275460,000000119920353,5,5,"Amanda was friendly and most helpful.
 
The concern/difficulty I had was on reaching someone the previous day (re Satellite TV) who took the time to understand my problem and try to walk me through various possible scenarios to resolve the inquiry.  He seemed more interested in quoting me 'chapter and verse' about Bell's programmes and how they worked. 

I returned to the Bell Store on Friday (as noted above) and while the Salesperson was unable to directly assist me, she did take the time to make contact directly  for me with a service person (Amanda) and I was able to resolve my inquiry easily and to a most satisfactory conclusion. The store representative, Angie, in my view, gave good customer service.

I dealt with the public for 50 years, and thus have a fair sense of 'customer service'.  The concern I have with Bell (and with many other product/service providers) is being able to easily get through to a service representative and one who can respond positively and knowledgebly to the customer's issue in a timely fashion. (Note: I acknowledge that there are some customers who can/will never be satisfied)

I thank you for this opportunity to give feedback.  If necessary, I can be contacted.

Yours sincerely,

Wayne Taylor

 ",5
253137,17-SEP-11,16-SEP-11,Oliver,,en,64.231.164.127,kenhill3@sympatico.ca,13281656,000000119933359,4,4,,4
253138,17-SEP-11,16-SEP-11,Selene,,en,70.27.87.30,cwbertrand@sympatico.ca,13277718,000000119917918,4,4,no waiting,4
253139,18-SEP-11,17-SEP-11,Emna,,fr,70.55.211.235,gerard.jego@sympatico.ca,13291158,000000119942165,5,5,,3
253140,18-SEP-11,17-SEP-11,Leslie,,en,70.48.107.228,hkrieger@bell.net,13291574,000000119945980,5,5,,5
253141,18-SEP-11,15-SEP-11,Asma,,fr,174.93.225.153,jocelyne.jomphe@sympatico.ca,13267804,000000119899466,1,2,"Je n'ai vraiment pas aimé l'attitude de la personne qui m'a répondu. Je suis une personne très calme et là, elle m'a mise en colère quand j'ai raccroché j'ai appelé chez Vidéotron car je veux changer de compagnie. J'avais juste envie de lui raccrocher au nez.
Quand je demande de l'aide pour internet c'est parce que je ne suis pas une technicienne en informatique. Alors j'ai besoin de plus d'explications.
J'ai presque toujours été satisfaite des agents à qui j'ai parlé mais elle, pas du tout. Je travaille dans le domaine du service à la clientèle depuis 20 ans alors je peux vous dire qu'elle ne l'a pas du tout.
",1
253640,20-SEP-11,19-SEP-11,Makram,,fr,174.92.236.131,gguimond@sympatico.ca,13311018,000000119986610,,,"la ligne téléphonique a coupée
J'ai retéléphoné et j'ai eu un excellent service d'un
dénommé Imed",5
253641,17-SEP-11,16-SEP-11,Brent,,en,24.244.91.193,agnichols@sympatico.ca,13275604,000000119938612,4,5,,4
253642,17-SEP-11,16-SEP-11,Etienne,,en,76.68.91.4,d.yule@sympatico.ca,13277760,000000119922066,4,,"The e.mails are not working property

Thank you
problem with Bell Live mail, and
Microsoft Live mail, why are these
not one and the same.
Thank you
",5
253643,17-SEP-11,10-SEP-11,Dilli,,en,70.50.57.186,bernice_bernard@bell.net,13202172,000000119786625,1,1,,2
253644,17-SEP-11,16-SEP-11,Anne-Marie,,en,76.64.32.139,jlub@sympatico.ca,13281002,000000119928779,5,5,Keep the English speaking reps this lady was great  NO COMPLAINTS,4
253645,17-SEP-11,16-SEP-11,Patrick,,en,174.95.145.178,almcalear@bell.net,13275830,000000119926344,5,5,"If you had looked after me properly sooner  I would not have had to research another suppplier. I complained about your bills getting bigger and bigger before and you simply ignored me. It was only after I told your people that I was taking my business elsewhere that you decided to service my account. I have been a customer of Bell for 53 years and for the last twenty years your customer service litterally stinks. I must say that the young lady ""Sarah"" that served me on the customer care line was great.",3
253646,17-SEP-11,16-SEP-11,Garry,,en,184.144.19.42,arbrons1@sympatico.ca,13276152,000000119925635,5,5,Less waiting time to be connected to proper department!,3
253647,17-SEP-11,16-SEP-11,Armando,,en,174.92.50.182,joan.roy@sympatico.ca,13281056,000000119940051,4,4,"Due to my lack of knowledge of the computer and its connections to the Internet, I really do not have any suggestions for improving.",5
253648,17-SEP-11,16-SEP-11,Jaime,,en,70.31.15.228,ptucker@sympatico.ca,13285032,000000119939267,1,1,"'4. based on your recent experience' sorry, I would not reccomend any company based on 1 call out of 50.  Bad question.

The emails about these 'surveys' _MUST_ include actual links to click on in the 'text only' version of the email - get it together.  I've gone against my own rule of switching on html for the email.

Based on the time I am assuming this was the call to the woman that left me on hold for 15 minutes for no other reason than she felt like it as far as I can tell when all she had to do was verify a number I was given on a previous tech support call.

an absolute zero to the indian woman that 'helped' earlier in the day and since she couldn't figure out why things were not going according to the script just disconnected the call.  Ass.",3
253649,17-SEP-11,16-SEP-11,Andrea,,en,174.95.156.190,janwall@sympatico.ca,13280574,000000119929279,5,5,?,5
253650,19-SEP-11,18-SEP-11,Valerie,,en,130.113.170.24,adasmith@bell.net,13297806,000000119962251,5,5,,4
253651,19-SEP-11,17-SEP-11,Jack,,en,67.68.11.35,bill.massie@sympatico.ca,13289010,000000119951446,4,4,"I had some difficulty understanding the questions asked. Whether this was my hearing, the vlume of the conversation or the ""accent"" of the person I was talking to, I can't determine.",4
253652,19-SEP-11,17-SEP-11,Kaitlyn,,en,174.92.101.103,alainjamie@sympatico.ca,13288348,000000119950298,5,5,"I was on hold for aproximately 15 minutes after the line was initially picked up by the representative.  Not a big deal, just a bit long.  However, I much prefer waiting longer while she found the correct person for me to speak to rather than simply transfering my call to someone else who would then do the same.  ",5
253653,19-SEP-11,13-SEP-11,Nabiha,,fr,70.48.125.66,affintlguillot@sympatico.ca,13233746,000000119837253,2,1,"Les personnes qui m'ont répondu ne m'ont pas vraiment aidé parce qu'elles ne connaissaient pas le problème.
Il n'y a qu'un technicien sur place qui a pu le résoudre.",4
253654,19-SEP-11,18-SEP-11,Kyle,,en,184.146.105.18,postiglioneb@bell.net,13303530,000000119963749,4,4,,5
253655,19-SEP-11,16-SEP-11,Hector,,en,174.93.64.241,ross.avaa@sympatico.ca,13285704,000000119929315,2,1,still cant get my email in outlook to work,
253656,19-SEP-11,15-SEP-11,Reshma,,en,174.95.151.213,lmorand@sympatico.ca,13269196,000000119901700,4,4,,4
253657,19-SEP-11,16-SEP-11,Brady,,en,205.207.168.153,terry.haines@bell.net,13286920,000000119933347,4,4,Tthe electronic menus are painful.,4
253658,19-SEP-11,15-SEP-11,Mohammed,,en,184.146.120.146,k.bodimeade@sympatico.ca,13268220,000000119897945,5,4,,5
253659,19-SEP-11,16-SEP-11,Ramy,,fr,70.30.183.139,diftar@sympatico.ca,13278290,000000119925389,4,4,je ne pense pas,5
253660,19-SEP-11,18-SEP-11,Edgar,,en,76.69.8.208,jfwalker@bell.net,13301054,000000119969108,2,2,"the agent should have sought help from supervisor earlier. did not really explain himself, and what he was trying to do",2
253661,19-SEP-11,18-SEP-11,Anthony,,en,76.69.8.208,jfwalker@bell.net,13301056,000000119964210,4,5,"my next comment is not based on this experience, but on bells failure to resolve a number of problems associated with the telephone line.",2
253662,19-SEP-11,18-SEP-11,Mayned,,en,67.70.64.145,umack@sympatico.ca,13304980,000000119964228,4,4,,5
253663,19-SEP-11,15-SEP-11,Marcos,,en,70.51.220.166,klipper@bell.net,13268580,000000119897485,4,3,,4
253664,19-SEP-11,15-SEP-11,Mohan,,en,70.51.220.166,klipper@bell.net,13268582,000000119900375,4,4,,4
253665,19-SEP-11,18-SEP-11,Cristobal,,en,76.68.47.84,jambarrie@sympatico.ca,13300798,000000119960722,5,4,Nothing to add.,5
253666,19-SEP-11,17-SEP-11,Aqeel,,en,174.95.210.108,vivian.dobby097@sympatico.ca,13297198,000000119955041,5,5,"nothing,
Aqeel assisted me and answered all my questions completely -- very professional individual.  Thanks -- you made the installation of my internet less intimidating.",5
253667,19-SEP-11,13-SEP-11,Mallika,,en,65.95.153.203,ray.isaacs@sympatico.ca,13244408,000000119848368,5,5,,3
253668,19-SEP-11,14-SEP-11,Abie,,en,64.231.45.6,tedlin@sympatico.ca,13260082,000000119865245,1,1,Have representatives that speak clear English. I could not understand the young lady with her heavy East Indian accent. ,2
253669,19-SEP-11,08-SEP-11,Reshma,,en,216.59.250.95,deerhunter1956@sympatico.ca,13178206,000000119737849,1,1,"Don't put me on hold then cut me off. 3 calls via cell phone equalling 147 min. in total then I was cut off. When I finally got hold of a customer service rep, she made me feel as though I was an inconvenience to her. In addition, she was rude. There is more, however, Bell is clearly not interested in resolving these issues so I have since retailed legal councel for further advisement and action pending. I am a business owner in Ontario and B.C. and you want my business??",1
253670,19-SEP-11,18-SEP-11,Sowjanya,,en,64.231.165.238,a.felsky@sympatico.ca,13297748,000000119961152,2,3,"We wasted our time troubleshooting my modem when the problem turned out to be a Sympatico server outage in my area. Customers should be 1) informed of any significant outage, 2) given an estimate of the duration, 3) provided an explanation and apology, and offered a rebate for the service lost. This is basic customer service!!",3
253671,19-SEP-11,15-SEP-11,Vijay,,en,70.50.223.58,jcturnbull@sympatico.ca,13267350,000000119904414,4,4,,4
254134,17-SEP-11,16-SEP-11,Med Taher,,fr,76.68.242.243,florent.veilleux@sympatico.ca,13279120,000000119919083,4,4,Tout est beau. Monsieur Taher a été très patient et à l'écoute,4
254135,17-SEP-11,16-SEP-11,Souhaib,,fr,184.144.178.40,mihaitz@sympatico.ca,13283518,000000119934768,4,4,,4
254136,17-SEP-11,16-SEP-11,Naveed,,en,184.146.70.236,cathyletman_8@sympatico.ca,13277152,000000119928924,4,5,"i was very pleased as I called and then had to hang up because of something that cam up on my end and they called me right back to see what i needed. thank you

",4
254137,17-SEP-11,16-SEP-11,Ramy,,fr,174.95.242.29,coco_jacques@sympatico.ca,13277584,000000119928595,5,5,,5
254138,17-SEP-11,16-SEP-11,Fatma Sawcen,,fr,69.157.140.247,marthe.bou@sympatico.ca,13283074,000000119920222,5,5,,5
254139,17-SEP-11,16-SEP-11,Jessica,,en,74.14.91.31,deborahdepass@sympatico.ca,13278122,000000119934352,1,1,Allowed moving of email addresses or b1 account to another sympatico line without loss of Internet service,1
254140,17-SEP-11,16-SEP-11,Imen,,en,69.158.27.74,atf1@sympatico.ca,13276244,000000119915780,4,4,"The service should be in Canada.

I made a complaint many months agao and I never received a respond.

As a result, when I move in the spting, Bell will be terminated (All my services)

Bell will not be part of my move.

Moreover, all the members of my Family cancelled their services with bell (Phone, cell, internet)

Bell has lost respect & Trust from their customers.

It is too late

Goodbye! 

A customer of over 25 years ",1
254141,17-SEP-11,16-SEP-11,P Senthil,,en,70.27.16.106,scott_sneddon@sympatico.ca,13286042,000000119929043,4,4,Hard to hear the rep. The volume from your end was too low for my speaker phone.,4
254142,17-SEP-11,16-SEP-11,Jean,,en,70.27.9.116,gm_thomson_1@sympatico.ca,13279650,000000119925577,4,4,your programs are repeats just rotating in a circle.Why dont you get some new programs.,3
254143,17-SEP-11,16-SEP-11,Khan,,en,67.68.144.231,beporter@sympatico.ca,13276532,000000119936549,2,4,had a hard time to understand the rep. Quality of call is bad..hard time to hear rep.,2
254144,17-SEP-11,16-SEP-11,Emilio,,en,70.54.33.76,jimthompson@sympatico.ca,13280938,000000119939990,5,5,nothing,5
254145,17-SEP-11,16-SEP-11,Grace,,en,67.68.206.163,chris1012@sympatico.ca,13277360,000000119921379,5,5,,5
254146,17-SEP-11,16-SEP-11,Yves,,fr,69.159.178.96,jacquesdpoirier@bell.net,13280484,000000119928501,4,4,,4
254147,17-SEP-11,12-SEP-11,Marco,,en,209.226.116.133,ncarty@sympatico.ca,13228392,000000119817451,5,5,not one thing,4
254148,17-SEP-11,16-SEP-11,Gayathri,,en,216.16.254.50,moore-ab@sympatico.ca,13283788,000000119930833,5,4,more info on setting up the internet,5
254149,17-SEP-11,16-SEP-11,Catherine,,en,70.52.167.41,sheila.whaley@sympatico.ca,13286194,000000119920751,5,5,Nothing.  I really liked when being transferred the person-to-person introduction by the customer service reps.,5
254150,17-SEP-11,16-SEP-11,Anusha,,en,216.16.254.50,moore-ab@sympatico.ca,13283790,000000119932706,5,5,handled it all,5
254151,17-SEP-11,16-SEP-11,Joseff,,en,69.156.95.88,bgdisher1@sympatico.ca,13276610,000000119926465,4,4,Not had a problem in the first place!!,4
254152,17-SEP-11,16-SEP-11,William,,en,70.53.76.232,ted.weinstein@sympatico.ca,13286902,000000119930081,5,4,Nothing,4
254153,17-SEP-11,16-SEP-11,Ivan,,en,64.228.156.139,freda.matt@sympatico.ca,13279256,000000119934250,5,5,"Nothing.  A previous call to Bell with this problem was not very satisfactory, however, Ivan resolved it very well.",3
254154,17-SEP-11,16-SEP-11,Steve,,en,174.89.57.195,larrycaren@sympatico.ca,13281990,000000119922879,4,5,if this call is about the modem that was called about last sunday the results were handled well but if I hadn't called I would still be without service. It is up on Bell to follow up and tech service not the customer I hope it is resolved today,3
254155,17-SEP-11,16-SEP-11,Naveed,,en,70.54.90.132,stephturner@sympatico.ca,13286560,000000119936518,5,5,,4
254156,17-SEP-11,16-SEP-11,Gunson,,fr,184.151.127.141,nanymarty@bell.net,13284076,000000119917043,5,5,,5
254157,17-SEP-11,16-SEP-11,Elvis Francisco,,en,50.101.140.222,mityalex@sympatico.ca,13283618,000000119940135,4,4,,4
254158,17-SEP-11,16-SEP-11,Vikram,,en,50.101.140.222,mityalex@sympatico.ca,13283620,000000119932470,3,4,"Had difficulty hearing the technican.  I can understand, as he said, there are manhy people working in the area, but I found it difficult to always hear him and had to ask several times to repeat his information. He seemed to be a little frustrated with me but nevertheless resolved the problem.  Later I mentioned to him that unfortunately I could not always hear him clearly. Trying to solve the problem with starting up a new modem was a difficult experience for me.  Something I had never done before so I certainly appreciated the help with the exception of the connection.

",3
254159,17-SEP-11,16-SEP-11,Grace,,en,74.14.130.24,gabra5@sympatico.ca,13279330,000000119932496,4,3,Would like to be able to get more info on setting up a Home Network.,4
254160,17-SEP-11,16-SEP-11,Alexandre-Hugo,,fr,184.144.136.115,nicoletremblay_4@sympatico.ca,13284226,000000119917009,5,5,,5
254161,17-SEP-11,16-SEP-11,Henry,,en,70.31.74.168,gtaylor8@sympatico.ca,13279772,000000119935023,4,5,,5
254162,17-SEP-11,15-SEP-11,Troy,,en,64.228.193.146,smbkk@sympatico.ca,13273516,000000119910783,2,2,"I would like to see my call and my request answered faster and no transfers and waiting!.

Unforfortunately every time I have to call Bell the experience is negative and my request is not followed through.",2
254163,17-SEP-11,07-SEP-11,Cristobal,,en,70.27.207.89,jhummel@sympatico.ca,13167004,000000119712042,3,2,"Get me up and working when I called,but that didn't happen as I required a new modem.",4
254164,17-SEP-11,16-SEP-11,Guy,,fr,76.65.89.65,vachonsylvie@sympatico.ca,13287318,000000119922580,3,4,"Merci! Vous m`avez envoyé un technicien qui a réglé le problème; le modem! j`aimerais cependant quon me crédite un certain montant internet pcq jai payé 3 mois sans avoir accès à internet et ce n`étais de ma faute.",3
254165,17-SEP-11,16-SEP-11,Amy,,en,70.27.51.138,robert013@sympatico.ca,13285554,000000119936966,5,5,,5
254166,17-SEP-11,13-SEP-11,Abdul,,en,70.27.207.89,jhummel@sympatico.ca,13239676,000000119850238,3,3,"Apparently I required a new modem from Bell, and Abdul couldn't help me so I was transferred to another tech (Kurt, I believe) and he was able to have a new modem sent to me A.S.A.P.
   Thanks to Kurt, I am up and running on the internet and e-mails again.",4
254167,17-SEP-11,16-SEP-11,Mohamoud,,fr,184.148.244.48,christiane.demers@sympatico.ca,13277392,000000119933673,4,4,,5
254168,17-SEP-11,16-SEP-11,Karla,,en,69.158.134.107,amimar@sympatico.ca,13275892,000000119939496,5,5,"nothing! everything was very nice done
Thank you!",5
254169,17-SEP-11,12-SEP-11,Budala,,en,69.214.30.137,benjac@sympatico.ca,13219334,000000119834178,2,4,"Only after advising the rep that we would switch to a new service provider if the problem was not resolved, did she actually agree to fix the problem (which she could have done right off the bat).",2
252603,13-SEP-11,12-SEP-11,Asir raja,,en,76.68.92.159,marcel.jc@sympatico.ca,13226990,000000119812541,5,5,nothing more- service is great,5
252604,13-SEP-11,09-SEP-11,Alexander,,en,67.68.32.150,w_m_perks@sympatico.ca,13200756,000000119757917,4,4,,4
252605,13-SEP-11,05-SEP-11,Farhana,,en,50.100.69.29,robin.newstead@sympatico.ca,13141742,000000119663404,5,5,Everything was great!,5
252606,13-SEP-11,12-SEP-11,Neha,,en,70.31.181.33,murray.toman@sympatico.ca,13228210,000000119834990,3,2,I did not initiate the call,5
252607,13-SEP-11,12-SEP-11,Timothy,,en,70.31.181.33,murray.toman@sympatico.ca,13228212,000000119834234,2,2,Having a person on the phone that you can understand,4
252608,13-SEP-11,12-SEP-11,Carlos,,en,70.29.31.247,rhoda.green@sympatico.ca,13229862,000000119832507,3,2,"your whole phone help system is too complex; still not resolved;  why not call me?",2
252609,13-SEP-11,12-SEP-11,Mehdi,,fr,216.208.211.42,jean66@bell.net,13224364,000000119829587,5,2,,5
252610,13-SEP-11,09-SEP-11,Afef,,fr,70.24.212.209,bleuazur@sympatico.ca,13190370,000000119756005,5,5,,5
252611,14-SEP-11,12-SEP-11,Wael,,fr,70.29.148.66,guy242@sympatico.ca,13223380,000000119828302,1,1,avoir personnel avec un minimum de savoir,2
252612,14-SEP-11,13-SEP-11,Ghaleb,,en,70.30.72.22,dcarpenter@bell.net,13236412,000000119859774,5,5,,5
252613,14-SEP-11,13-SEP-11,Ramzi,,fr,174.88.59.146,mistral348@bell.net,13242736,000000119858537,5,5,"Si tous vos techniciens avaient la courtoisie de bien répondre à nos questions comme la fait Ramzi alors on pourrait être totalement satisafait des services rendus. Donc, je suggèrerai à Bell de prendre exemple sur ce technicien. P.S. il est plus qu'un représentant en passant. Au plaisir. Marie El Hafyani",5
252614,14-SEP-11,13-SEP-11,Daniel,,en,174.91.90.138,grperrin@bell.net,13238398,000000119836615,1,1,Provide accurate information,
252615,14-SEP-11,13-SEP-11,Ali,,en,174.95.132.136,cdezeeuw@sympatico.ca,13235458,000000119844405,5,5,nothing,5
252616,19-SEP-11,13-SEP-11,Asma,,fr,174.92.180.180,marie-christine7@sympatico.ca,13242030,000000119848546,5,3,Une vérification sur la ligne s'est avérée   nécessaire.  Un technicien doit venir aujourd'hui pour réparer le problème.,5
252617,20-SEP-11,19-SEP-11,Ali,,en,70.26.117.125,barrie.maxwell@sympatico.ca,13307034,000000119977378,3,3,THe problem came back,4
252618,20-SEP-11,19-SEP-11,Emely,,en,70.29.5.55,rcarlson@sympatico.ca,13317918,000000119980269,5,5,,5
252619,20-SEP-11,19-SEP-11,Selene,,en,174.92.34.51,ejdevolin@sympatico.ca,13309912,000000119971329,3,2,"Please, when people call and want to talk to someone in canada, don't let it be a hassle...I live in Canada, born in Canada, want to talk to a Canadian!",2
252620,20-SEP-11,14-SEP-11,Sana,,fr,70.55.136.39,huguesjasmin@sympatico.ca,13252942,000000119875465,3,4,diminuer le temps d'attente,4
252621,20-SEP-11,19-SEP-11,Travis,,en,65.92.207.185,ron.rob@bell.net,13318482,000000119971892,5,5,,4
252622,20-SEP-11,19-SEP-11,Carlos,,en,69.158.39.233,george.schultheiss@sympatico.ca,13310924,000000119993724,5,5,,5
252623,20-SEP-11,19-SEP-11,Shawn,,fr,70.52.32.140,rogerponce@sympatico.ca,13318452,000000119996689,4,4,Me faire moin attendre au téléphone 25 minute c'est beaucouptrop,4
252624,20-SEP-11,19-SEP-11,Gilbert,,en,69.159.12.182,sendakite@sympatico.ca,13319044,000000119989979,5,5,"The matter was resolved professionally, and the representative was polite, and patient.  ",4
252625,20-SEP-11,19-SEP-11,Jamila,,fr,70.54.226.70,dufresne.logistics@sympatico.ca,13309742,000000119971123,1,1,j'ai toujors le meme probleme et j'ai disciter avec deux agents de service un en francais et un en anglais ,1
252626,20-SEP-11,19-SEP-11,Hamza,,fr,69.159.162.37,marjogauthier@sympatico.ca,13315300,000000119973721,4,4,tout était correct,4
252627,20-SEP-11,19-SEP-11,Andrew,,en,184.151.63.244,mclaren.dmc@sympatico.ca,13315596,000000119978009,2,1,Given an answer to the question ,2
252628,20-SEP-11,19-SEP-11,Melvin,,en,184.146.75.203,wwrnash@sympatico.ca,13321308,000000119973155,4,5,,3
252629,20-SEP-11,19-SEP-11,Bernard,,en,184.145.65.118,gwilson@sympatico.ca,13311430,000000119991439,4,5,"At times I had a difficult time understanding him, I don't know if it was interference or language",5
252630,20-SEP-11,19-SEP-11,Sujay,,en,76.64.215.106,pambutch@sympatico.ca,13317026,000000119971787,5,5,nothing,5
252631,20-SEP-11,19-SEP-11,Sarry,,en,199.246.162.3,jena11@sympatico.ca,13312552,000000119996421,5,5,"Waiting for a representative was very long. I waited 20 minutes the other day and then yesterday for 30 minutes. I almost gave up on Bell, good thing your representative SARRY was very helpful and clear in giving instructions and very knowledgeable.",4
252632,20-SEP-11,19-SEP-11,Silvia,,en,76.67.98.110,john.sibenik@sympatico.ca,13312992,000000119982578,5,5,,5
252633,20-SEP-11,19-SEP-11,Juan,,en,76.68.91.45,rick.durst@sympatico.ca,13318174,000000119991610,4,4,,3
252634,20-SEP-11,19-SEP-11,Cesar,,en,67.68.54.105,judylquinn@bell.net,13313306,000000119978258,2,4,make customer service effectual instead of apologetic,2
252635,20-SEP-11,19-SEP-11,Danny,,en,70.29.113.118,brydiane@sympatico.ca,13307674,000000119983815,5,5,Nothing. Danny gave excellent service.,5
252636,20-SEP-11,19-SEP-11,Roy,,en,70.26.233.247,ronald.duguay@sympatico.ca,13318486,000000119988471,1,4,"My first call to internet services to cancel my vault, i could barely understand the agent and she transferred me to another department and I waited another 12 minutes to be transferred once again.  Frustrating and in the future I will call the French speaking agents who i might be able to understand.",2
252637,20-SEP-11,16-SEP-11,Vijay,,en,67.71.145.98,al.trick@sympatico.ca,13275674,000000119916001,4,5,"hire people that can communicate in the english language , most dealings i have had with bell the customer care people have such strong accents that they are extremley hard to understand . it will not matter how well this person knows the product line if they can not communicate you will loose your customer base ",4
252638,20-SEP-11,19-SEP-11,Abdulkarim,,en,184.145.80.138,tobe1@sympatico.ca,13320444,000000119984025,4,4,,3
252639,20-SEP-11,19-SEP-11,Mahesh,,en,76.67.24.11,al-jackie@sympatico.ca,13306080,000000119990426,5,4,nothing,5
252640,20-SEP-11,19-SEP-11,Yosimar,,en,70.27.191.191,bhartlin@sympatico.ca,13307270,000000119973481,5,5,nothing,4
252641,20-SEP-11,19-SEP-11,Cristobal,,en,65.92.55.133,sr5kunzli@sympatico.ca,13319598,000000119987749,4,4,Very well done,5
252642,20-SEP-11,19-SEP-11,Johanna,,en,216.208.56.64,rytah@bell.net,13318706,000000119995489,5,5,"I have to say, other than the wait to speak to a rep, my issue was resolved quickly and the rep was very personable. I would also like to add a comment about my previous experience with Annie. It too was resolved beyond my expectation. Annie was very pleasant and quickly resolved my problems. I would just like to say thak you to both Annie and Johanna for resolving my issues and leaving me with a smile. Both reps were easy to talk to and very knowledgable.",5
253142,16-SEP-11,15-SEP-11,Kanni,,en,69.156.93.162,william.briscoe097@sympatico.ca,13274736,000000119914799,3,3,I had difficulty understanding some of the representatives' speech due to her accent.  I also needed to have someone tell me what to do to correct my problem in easy to understand language.  I am not very computer literate.,3
253143,17-SEP-11,12-SEP-11,Ali,,en,70.49.48.38,celizan@sympatico.ca,13220296,000000119835301,5,5,Three days waiting time could probably have been shortened if I have a cell phone. I would like to see a reduction of waiting time to resolve the issue regardless.,4
253144,17-SEP-11,07-SEP-11,Kota,,en,70.54.105.27,va3vi@sympatico.ca,13174296,000000119721881,4,1,,2
253145,17-SEP-11,16-SEP-11,Sandra,,en,74.14.0.204,dscurtis@sympatico.ca,13278574,000000119918152,4,4,"More reps to reduce the long, long, long wait. Is my call really important to you?",4
253146,17-SEP-11,16-SEP-11,Houcem,,fr,184.145.217.174,orerep@sympatico.ca,13284456,000000119938443,5,5,,5
253147,17-SEP-11,16-SEP-11,Zulfiquar,,en,174.91.241.108,bobzankoski@sympatico.ca,13276766,000000119915844,5,5,I can not think of anything in particular. I am satisfied with your service.,5
253148,17-SEP-11,16-SEP-11,Jay,,en,64.231.83.16,amott@bell.net,13275908,000000119917316,5,4,,4
253149,17-SEP-11,16-SEP-11,Radhika,,en,76.68.47.189,wellbelove@sympatico.ca,13287564,000000119926008,4,4,"I don't know.  She was polite but couldn't help me; so, I was routed up to a Level 2 tech service.  He said it was a problem with Bell, not me. Since then, my service has stayed connected. ",3
253150,17-SEP-11,16-SEP-11,Srinivas,,en,67.71.146.184,elye@bell.net,13278816,000000119916350,2,1,"My technical problem was not only unresolved, the solution that this technician gave, which involved me buying a twenty-five dollar ethernet cord, was NOT correct. I wasted the money and time on something that did not resolve the problem.  I called back, dealt with Vladimir, who spent a lot of time with me and he resolved the problem. Nothing needed to buy.",3
253151,17-SEP-11,14-SEP-11,Med Hedi,,fr,76.65.78.117,anex1@sympatico.ca,13248346,000000119866766,4,4,,5
253152,17-SEP-11,14-SEP-11,Mohamed Sabry,,fr,76.67.165.203,elainedaniel@sympatico.ca,13251294,000000119882065,3,4,,4
253153,17-SEP-11,15-SEP-11,Priya,,en,70.27.10.118,h.rand@sympatico.ca,13266466,000000119889567,3,3,after I got into your help (2nd time)with my problem I was told that my Internet will be closed down for the day due to the upgrade Which I was not informed at the time of purchase.,1
253154,17-SEP-11,16-SEP-11,Sinu,,en,174.91.50.153,alisonsouthwood@sympatico.ca,13275796,000000119919738,4,1,"Sinu was a really nice guy, very helpful and pleasant, did his best gave me info he thought would help my problem
BUT i still don't have email access on my new phone and no one seems to be able to help. so i am very frustrated",4
253155,17-SEP-11,16-SEP-11,Bhavana,,en,70.49.181.41,kittyland@sympatico.ca,13281800,000000119940283,5,4,had trouble understanding the tek's accent,4
253156,17-SEP-11,16-SEP-11,Jessica,,en,64.231.170.60,smoreira@bell.net,13286362,000000119939173,1,1,You should have your people have more access to email and transfering a call!!!!!!!!!,
253157,17-SEP-11,16-SEP-11,Matthew,,en,74.14.107.70,matevlin@sympatico.ca,13283168,000000119938668,5,5,Matthew was very helpful ... terrific!,5
253158,17-SEP-11,20-AUG-11,Jose,,en,69.158.27.205,dallastex@sympatico.ca,12960131,000000119311948,4,5,,5
253159,17-SEP-11,16-SEP-11,Max,,en,184.147.231.107,mearm@sympatico.ca,13283324,000000119916796,3,2,As I was the one that resolved the problem and called Bell to close my record and update your data base so you will have the answer for the next caller.,4
253160,17-SEP-11,16-SEP-11,Salvador,,en,184.145.58.130,linda.nucci@sympatico.ca,13282238,000000119936522,5,5,,5
253161,17-SEP-11,16-SEP-11,Jorge Alberto,,en,64.229.13.106,sheilaa7@sympatico.ca,13286198,000000119937617,5,5,Nothing!,5
253162,17-SEP-11,16-SEP-11,Arbi,,fr,65.92.221.67,j_falardeau@sympatico.ca,13280428,000000119937414,4,4,Rien du tout,5
253163,17-SEP-11,16-SEP-11,Daniel,,en,67.68.33.115,callg.sell@sympatico.ca,13277002,000000119935130,5,5,"Stop wasting my time with your demeaning automated answering service. When calling Bell your automated answering service is a total disgrace...
     I highly commend the Technician!!!
 
  ",
253164,17-SEP-11,16-SEP-11,Sowjanya,,en,174.89.134.72,dns.hainsworth@sympatico.ca,13278398,000000119922564,5,5,,5
253165,17-SEP-11,16-SEP-11,Leslie,,en,69.157.66.38,tarron@bell.net,13286848,000000119924587,5,5,,5
253166,17-SEP-11,16-SEP-11,David,,en,174.95.49.66,iyounger@sympatico.ca,13280364,000000119936922,5,5,,5
253167,17-SEP-11,16-SEP-11,Jason,,en,74.198.164.144,sendittomario@sympatico.ca,13286108,000000119923989,5,5,"Actually nothing.  The gentleman was.very helpful , knowledgable and polite. A very positive event. The only reason I am not ready to recommend Bell at this time is that, despite all the advertising concerning Fibe TV, I cannot get a date when installation would be available in downtown Montreal. Very frustrating and also makes me wonder about whether Bell has truly integrated it's operations around providing excellent service around one customer or on efficient management of individual Bell components. ",3
253168,17-SEP-11,16-SEP-11,Wissem,,fr,76.69.185.152,veillet74@bell.net,13287372,000000119939088,5,5,ca aurait été difficile de faire mieux que ca ,5
253169,17-SEP-11,16-SEP-11,Asma,,fr,64.229.129.215,pa.poissant@sympatico.ca,13284499,000000119921646,3,4,"c;est plûtôt compliqué",4
253170,17-SEP-11,16-SEP-11,Tejaswvi,,en,184.147.169.110,ernst.stader@sympatico.ca,13278904,000000119937547,5,5,,5
253171,17-SEP-11,16-SEP-11,Khan,,en,184.144.21.86,rlaidlawenchantedforest@sympatico.ca,13285496,000000119929853,5,4,"Nothing, my problem got resolved.",4
253172,17-SEP-11,13-SEP-11,Mir,,en,174.94.34.132,gord_home@sympatico.ca,13238302,000000119861442,5,5,Nothing Timely and friendly ,5
253173,17-SEP-11,16-SEP-11,Sami,,fr,74.15.136.69,pierre_jolicoeur@sympatico.ca,13284854,000000119925450,5,5,,5
253174,17-SEP-11,16-SEP-11,Jason,,en,70.52.144.167,nls@sympatico.ca,13284276,000000119924432,5,5,Nothing,5
253175,17-SEP-11,16-SEP-11,Stephane,,en,174.88.186.102,ekablau@sympatico.ca,13278748,000000119931547,2,1,I'm not quite as good with Internet and the questions I received from the Help where not helpful. I found the problem myself in the end.,3
253176,17-SEP-11,16-SEP-11,Firas,,fr,76.69.223.45,mohammedhberri@sympatico.ca,13283742,000000119940541,5,5,"AUCUN REPROCHE A FAIRE A MONSIEUR FIRAS.
IL M A AIDE A RÉCUPÉRER MA BOITE DE SYMPATICO.CA ET MERCI POUR SON AIDE",5
253177,17-SEP-11,12-SEP-11,William,,en,174.91.138.21,jwolsey@sympatico.ca,13225208,000000119832804,4,4,,4
253178,17-SEP-11,16-SEP-11,Claudia,,en,65.95.245.139,chean@sympatico.ca,13277316,000000119934601,5,5,"This was the best service I have ever received from Bell. congratulations

Your representative was great.",5
253179,17-SEP-11,16-SEP-11,Ashwini,,en,174.89.129.149,edwin.smith@sympatico.ca,13278718,000000119933790,4,4,Your technical assistant could have been able to speak english better,2
253180,17-SEP-11,16-SEP-11,Shalini,,en,184.145.78.122,cmaguire@sympatico.ca,13277542,000000119920716,5,5,,5
253672,16-SEP-11,14-SEP-11,Shalini,,en,74.14.221.173,katherine.obando@sympatico.ca,13254414,000000119872050,5,5,,4
253673,17-SEP-11,13-SEP-11,Noureddine,,fr,70.53.206.195,gillespelland@sympatico.ca,13238170,000000119859154,5,5,Rien merci,5
253674,18-SEP-11,17-SEP-11,Murali,,en,184.148.97.108,sue-hart@sympatico.ca,13296580,000000119941133,5,5,Nothing,5
253675,18-SEP-11,17-SEP-11,Anis,,fr,174.95.249.84,martin.gaudet@bell.net,13293776,000000119951080,5,5,MOI AIME BIEN TOUT LES SERVICES ET PRODUITS EN TOTALITÉ.,5
253676,18-SEP-11,17-SEP-11,Thitola,,fr,69.156.169.72,ovenne@sympatico.ca,13294762,000000119954551,4,2,Elle m'a dit que le problème est ailleurs et je dois contacté le sevice de Window Live.,3
253677,18-SEP-11,17-SEP-11,Jayaraman,,en,184.145.59.86,marcost@sympatico.ca,13293648,000000119956652,4,4,"I am paying $84 a month on my internet which is very expensive, considering another service offering me $25 a month. If I can get a lower monthly payments per month, I'll not think of switching service/company.",4
253678,18-SEP-11,16-SEP-11,Latregan,,fr,174.93.227.88,mariejosee@sympatico.ca,13282994,000000119919630,4,4,,4
253679,18-SEP-11,17-SEP-11,Jaime,,en,64.229.238.228,rhol@sympatico.ca,13295520,000000119953987,2,1,have reps who first know what a 'ping' is and second who have a better grasp of the english language. I had a very difficult time trying to understand him and to be understood in what I was trying to say. I am actively looking at Rogers becuase I am tired of the constant issues with my internet.,1
253680,18-SEP-11,17-SEP-11,Hedi,,fr,174.93.151.191,dumasg@sympatico.ca,13290480,000000119940947,1,1,"Plus de patience, ne pas sauter à la conclusion et mettre sur le dos de Microsoft un problème qui ne relevait pas d'eux.",5
253681,18-SEP-11,17-SEP-11,Manel,,fr,184.145.215.200,berlis@sympatico.ca,13288944,000000119951010,5,2,"Le problème a été résolu pour q.q. photos que j'ai pu envoyer à mon fils.
Puis, le même problème s'est présenté. Je vais faire des essais ce matin et retéléphonerai si ça ne va pas.",5
253682,18-SEP-11,17-SEP-11,Victoria,,en,74.14.67.58,dscotnam@sympatico.ca,13290454,000000119952686,5,5,Everything was handled professionally and to my satisfaction,5
253683,18-SEP-11,16-SEP-11,Jose,,en,64.231.81.127,derek.winsor@sympatico.ca,13278200,000000119938784,4,4,I'm currently paying for larger bandwidth than I'm getting and have to pay more to go down in bandwidth that just not customer friendly and thinking of leaving bell after 10 + years ???? ,3
253684,18-SEP-11,17-SEP-11,Samy,,fr,184.144.186.181,aroulier@sympatico.ca,13288704,000000119954325,3,1,"La personne manquais de patience, il n' aimait pas répéter, à un certaine âge nous ne comprenons pas facilement

Merci",3
253685,18-SEP-11,17-SEP-11,Alexandra,,en,70.51.226.244,prochon5@sympatico.ca,13295174,000000119955176,5,5,,4
253686,18-SEP-11,17-SEP-11,Michelle,,en,70.29.7.231,plaren@sympatico.ca,13295082,000000119941710,1,2,"Since our son has moved out and our internet usage will be greatly reduced, I called to ask that our ""plan"" be downgraded only to be told that there would be a $25 charge for this. I was trying to save money, not spend more. Terribly unfair to Seniors!",2
253687,18-SEP-11,07-SEP-11,Nes,,en,72.1.194.117,viv.bertrand@sympatico.ca,13174492,000000119704442,3,,"Originally arranged disconnection of internet, not done. Was on line a long time to have the issued resolved and had to be transferred. Needed to prove I had indeed arranged the order.....is the customer not always right? Whenever I arrange orders I cringe as I'm not totally confident it gets done or that the rep has issued the orders as requested. We shouldn't have to follow up on everything. Now the next big hurdle will be the bill...is it going to be right or will I have to make another call and spend an hour on the phones. (between the queue and the transfers)  ",4
253688,18-SEP-11,17-SEP-11,Sarah,,en,76.67.116.54,fdcollis@sympatico.ca,13290840,000000119954624,5,3,"Sarah found that everything was setup properly. I found out later the problem was with Microsoft. It is now corrected. After Sarh did all her checking, we both decided that the problem was my computer or with Microsoft. Sarah did a great job and was very professionable and very courteous. Thanks",5
253689,18-SEP-11,17-SEP-11,Sarry,,en,70.31.99.174,bmccrea@sympatico.ca,13289080,000000119955970,3,1,I was passed from Sarry to some one else and they both said two different things. I just want my Netflix to work properly.,
253690,18-SEP-11,14-SEP-11,Ryan,,en,142.76.1.62,harry.shulman@sympatico.ca,13252708,000000119865924,5,1,"I accepted a free upgrade ..the ccr was very helpful...but since the date it was ""implemented"" (48 hrs ago), I have been without service..told it is ""being worked on""..and suffering enormous professional  inconvenience ...I am not a very happy Bell customer and for the first time, am wondering if Rogers provides better service.",
253691,18-SEP-11,17-SEP-11,Nelson,,en,64.228.68.199,almdupuis@sympatico.ca,13288440,000000119943343,5,4,,4
253692,18-SEP-11,17-SEP-11,Carlton,,en,65.92.191.160,the.lambs@sympatico.ca,13296796,000000119952554,5,4,,5
253693,18-SEP-11,17-SEP-11,Daniella,,en,174.88.88.118,jimthompson@bell.net,13292168,000000119954917,5,5,not a thing,5
253694,18-SEP-11,15-SEP-11,Charles,,en,184.151.127.157,lionshead@sympatico.ca,13269102,000000119892744,2,1,"Besides lowering the volume of your muzak, maybe fixing the problem within two phone calls. A two day fix leads to very unsatisified customers, no matter how efficient your call centre. Repeating the same information call after call has become a farce. Really unplug your modem a fix? My last call in August ended up with no internet after the call, however within two days I actually had three weeks of uninterrupted service because the next level found a fix. If this level was maintained for longer than three weeks, perhaps I'd become a somewhat satisfied customer. P.S. I've had to unplug my modem a few times since. P.P.S. With all the issues I've had with my modem, I find it funny you have the audacidiy to send me an e-mail.",1
253695,18-SEP-11,16-SEP-11,Arbi,,fr,70.51.202.117,arseaultfrancine@sympatico.ca,13276196,000000119925039,4,5,tout etais beau,5
253696,18-SEP-11,17-SEP-11,P Senthil,,en,69.156.82.87,henry.schneider@sympatico.ca,13291546,000000119944754,5,5,,5
253697,18-SEP-11,17-SEP-11,Mylene,,en,174.95.87.13,mpetsinis@sympatico.ca,13294318,000000119946762,5,5,Shorter waiting time,3
253698,18-SEP-11,17-SEP-11,Imran,,en,69.159.25.134,d_rancourt@sympatico.ca,13289928,000000119951278,5,4,notning,5
253699,18-SEP-11,15-SEP-11,Mohamed,,en,69.156.59.24,serge.theriault@bell.net,13273246,000000119899733,4,4,be also able to address my billing issue with TV,3
253700,18-SEP-11,17-SEP-11,Nikitha,,en,69.159.13.132,dapperdan1@sympatico.ca,13290030,000000119949556,4,5,this should have been fixed long time ago your technician finally came to the house. Very nice gentleman and checked everything lets hope it stays working,3
253701,18-SEP-11,17-SEP-11,Preethi,,en,70.24.93.24,wramsuchit@sympatico.ca,13297376,000000119944411,5,5,,3
253702,18-SEP-11,17-SEP-11,Karim,,fr,74.12.245.38,raynalddoyon@sympatico.ca,13295376,000000119956753,5,5,,4
254170,18-SEP-11,17-SEP-11,Nizar,,fr,67.68.186.132,pierre.boudreault@sympatico.ca,13295028,000000119956684,5,5,"Rien à redire: compétence, patience, politesse, sont des attitudes du technicien qui m'a répondu. De plus il était calme et rassurant.",4
254171,18-SEP-11,17-SEP-11,Gattu,,en,69.158.54.218,des.mackle@sympatico.ca,13290230,000000119955473,1,1,fix the problem which still exists,1
254172,18-SEP-11,16-SEP-11,Souhail,,en,174.93.163.202,monap@bell.net,13283768,000000119918293,5,5,"NOTHING  BETTER
 VERY SATISFY",5
254173,18-SEP-11,17-SEP-11,Reina,,en,69.158.54.218,des.mackle@sympatico.ca,13290232,000000119942761,1,1,fix the problem - still exists,1
254174,18-SEP-11,17-SEP-11,Pamela,,en,70.55.31.189,claudiapeel@sympatico.ca,13289704,000000119952297,5,5,"You could have not caused the problem that resulted in my call for assistance and resulted in a bill that required a first and last payment for telephone and internet services.  I have been with Bell since 1970.  I'm a good customer.  I've never defaulted on payments, usually paid the bill on time, thought I was one of your valued customers.  You have to know that when your mistake causes me to be out-of-pocket over $100, suspends my internet service, and causes me to spend a lot of time on the phone with your technical service gal to rectify a problem that really shouldn't have happened, you damage the business relationship you have with me.  You're lucky that you have Pamela working for you.  You were at risk of losing a 41-year customer.    ",
254175,18-SEP-11,17-SEP-11,Sami,,en,64.231.46.20,melitzer@sympatico.ca,13293952,000000119947491,4,4,"It's difficult to determine if our second call lead to the resolution of our problem, but am assuming this is the case. My husband made the initial call and spoke to a very pleasant woman in a call centre. I called back and spoke to a gentleman who was able to confirm the problem with our internet was isolated,i.e. our problem and not one in Woolwich Township. Shortly after our call, our internet service resumed, so from that standpoint, we are very satisfied. Both tech support reps were very pleasant and helpful.",5
254176,18-SEP-11,17-SEP-11,Jacques,,fr,76.64.27.245,paul.lacoursiere@sympatico.ca,13294884,000000119943293,5,4,Rien d'autre,5
254177,18-SEP-11,17-SEP-11,Sihem,,fr,174.93.151.191,dumasg@sympatico.ca,13290482,000000119949753,5,5,"C'était le troisème essai de le journée avec le support technique de Bell et cette personne est exceptionnelle: patiente, essai toutes les possibilités jusqu'à ce qu'elle soit certaine du résultat. BRAVO!
Le premier essai a eu lieu vers 7h10 mais ne fais pas parti de ce sondage ???",5
254178,18-SEP-11,16-SEP-11,Pau,,en,70.48.252.41,masmith42@sympatico.ca,13283158,000000119924976,4,5,just do what you are doing now it help me,5
254179,18-SEP-11,14-SEP-11,Aqeel,,en,64.231.14.230,diannelale@sympatico.ca,13250726,000000119887389,4,4,"When i first called the person I called did not think I had a problem, then he saw the errors and got right on it.  He also helped me with setting up my screens as I had lost what was there with changes that had gone through.",5
254180,18-SEP-11,16-SEP-11,Mohammed,,fr,65.92.28.105,valery.pazdniakou@bell.net,13287336,000000119936133,5,5,,5
254181,18-SEP-11,16-SEP-11,Adnan,,fr,76.67.196.68,pauline.perrault@sympatico.ca,13284646,000000119929830,5,5,rien,5
254182,18-SEP-11,17-SEP-11,Elizabeth,,en,50.101.220.235,susansimpson@sympatico.ca,13296622,000000119947506,3,1,Reinstate my previous internet service and unlimited access.  My original request was for long distance inquiry.  The Bell rep insinuated that I was not happy because I opened my Bell bill and saw changes.  I AM NOT PLEASED.  The Bell repair rep came at 9:30am Sunday and never returned or called back as he said he would let me know.  It's now 3 hours later...still waiting for repair.  Bell's dependability is really questionable now.  ,1
254183,18-SEP-11,17-SEP-11,Adnan,,en,74.14.156.70,Gramma-c@sympatico.ca,13288018,000000119950031,4,1,"Perhaps you should have people who know more
about Mac computers I have a problem signing out of 
my e-mail account [ something about cookies] so Adnan couldn't help me.
",5
254184,18-SEP-11,17-SEP-11,Malek,,fr,70.30.171.13,box640@sympatico.ca,13289164,000000119957081,5,5,,5
254185,18-SEP-11,09-SEP-11,William,,en,69.158.82.76,ws.howlett@sympatico.ca,13200970,000000119759706,5,3,The Kit was shjort the Telephone cable and Ethernet cable. Only the Telephone cagle was received.,4
254186,18-SEP-11,29-AUG-11,Ericka,,en,70.27.68.217,idecleir@sympatico.ca,13050685,000000119517592,3,4,"Staff should be more familiar with Apple products, MACS, Ipads, Iphones. I feel they only cared as far as the modem and I was on my own pass that point.",3
254187,18-SEP-11,17-SEP-11,Hassiba,,fr,174.92.247.205,guay.f@sympatico.ca,13291372,000000119947805,4,4,M expliquer comment le faire plutôt que de se connecter.  Mais sûrement plus rapide dans la plupart du temps.,5
254188,18-SEP-11,16-SEP-11,Pradeep,,en,70.48.254.108,sudotdun@bell.net,13286620,000000119926220,5,5,,5
254189,18-SEP-11,17-SEP-11,Hassan,,en,184.144.105.18,wizardworks@sympatico.ca,13297348,000000119950500,5,5,hassan was exceptional,5
254190,18-SEP-11,17-SEP-11,Nora,,en,69.158.30.238,ajcs@sympatico.ca,13288316,000000119953229,3,1,"Nora's service was satisfactory. However, I was very dissatisfied with the person who (supposedly) assisted on my last ticket of Tues 6 Sep. His lack of knowledge and confusion and my having to repeat myself repeatedly was unhelpful (and annoying). Less a criticism of him than of Bell sympatico was that the resolution could not be made while on the phone (you have the ticket on file - read it), the fact that I had to reveal my password over the phone, that I was told I would be contacted/issues would be resolved within 72 hrs, but instead being told by Nora that I had apparently been called for follow-up (though no message was left so how the hell was I supposed to know?). So it fell to me to call again to follow up, only to have to repeat the process with Nora (giving password and phone number) with some vague assurance that my ticket would be ""augmented"". I'm not very confident but will wait and see..",3
254191,18-SEP-11,17-SEP-11,Dilip,,en,76.71.153.177,john.metcalfe@sympatico.ca,13292340,000000119955110,5,5,,5
254192,18-SEP-11,16-SEP-11,David,,en,76.67.42.243,dakota503@sympatico.ca,13277812,000000119933705,5,5,Further to my first call this was even a better result.,5
254193,18-SEP-11,17-SEP-11,Khan,,en,64.231.205.169,doug.mccoll@sympatico.ca,13290420,000000119948753,5,5,,5
254194,18-SEP-11,17-SEP-11,Dilip,,en,70.49.23.74,jjwubs@bell.net,13292210,000000119955215,5,5,,5
254195,18-SEP-11,15-SEP-11,Prego Junior,,en,76.67.93.217,robert.mahoney@sympatico.ca,13272456,000000119914905,3,3,The attempt by Prego Junior to help was sincere and professional.  The only thing that would have helped would be if a technician had been available locally to correct the hardware issues with the Bell equipment.,5
254196,18-SEP-11,17-SEP-11,Christopher,,en,74.14.48.236,h_macdonald@sympatico.ca,13291422,000000119941915,3,3,If it had taken less time,3
254197,17-SEP-11,16-SEP-11,Lukasz,,fr,76.65.158.66,aquavents@sympatico.ca,13276142,000000119924627,5,5,,5
252643,20-SEP-11,19-SEP-11,Manoranjith,,en,70.26.134.200,austin.phillips@sympatico.ca,13306876,000000119997736,1,1,"I am not able to retrieve e-mails but can sent them.  After the call I was in the same situation.  I was told to call Apple to resolve the issue.  I use Outlook for Apple and was told this is not supported by Bell.  This is frustrating.  I now have to pay for a support call to Apple to resolve what is probably a basic issue.  There was no attempt to escalate the issue within Bell.

Austin Phillips - 416 558-2485",1
252644,20-SEP-11,19-SEP-11,Mary ruksana,,en,174.91.216.204,georginakennedy@sympatico.ca,13310948,000000119979504,5,5,so far so  good but Istill believe some one in this building is hacking me,5
252645,20-SEP-11,19-SEP-11,Joseph,,en,184.151.63.229,pepito45@sympatico.ca,13317284,000000119972288,4,4,,4
252646,20-SEP-11,19-SEP-11,Stephen,,en,65.92.21.38,tinamc.25@sympatico.ca,13320402,000000119983024,4,1,"Needed BELL TECH which I knew
I still have NO BELL SECURITY ANTI_SPYW
DVD/CD can not be used
GHISLAIN tried it many times
DVD/CD does not accept DVD CD MOVIE
I use DVD-RW.I did not have any problem
before
Can not use for backups,restore,
burn,formatting etc.etc",4
252647,20-SEP-11,19-SEP-11,Teri,,en,70.31.25.60,bobnel.brooks@sympatico.ca,13307468,000000119989288,4,4,,3
252648,20-SEP-11,19-SEP-11,Diego,,en,174.91.69.250,mcnaul17@sympatico.ca,13315606,000000119974404,1,1,You could have fixed the problem!  Our bill was consolidated in error on your part and now some one who doesn't live at our address has access to our bill online and we are being charged for their services. Extremely upset! This has been going on for over a month with each call ending by you saying it has been resolved.  Bullshit! It is a violation of our privacy and extremely poor business on your end not rectifying the issue immediately!  We are cancelling our service with Bell!,1
252649,20-SEP-11,17-SEP-11,Ranjeet,,en,66.225.187.77,larryhelen.keller@sympatico.ca,13293020,000000119945004,3,1,We are paying for an internet service that doesn't work properly.  We would like to receive the service we are paying for. We expected the problem to be solved - it wasn't.,1
252650,16-SEP-11,15-SEP-11,Sharmila,,en,70.27.181.173,terry.hodges@sympatico.ca,13274066,000000119904530,2,3,I had great difficulty understanding her even though I asked for a English speaking Canadian.  It took for ever to have a simple request to be completed.,1
252651,16-SEP-11,12-SEP-11,Achref Badii,,fr,70.51.196.31,andre299@sympatico.ca,13218658,000000119816733,5,5,,5
252652,16-SEP-11,15-SEP-11,Pradeep,,en,70.54.9.130,brockrp@sympatico.ca,13263216,000000119897953,5,5,,5
252653,16-SEP-11,12-SEP-11,David,,en,70.27.24.2,edwinpatterson@sympatico.ca,13222090,000000119821927,3,3,Help me improve the speed of my internet connection. My modem is a Speedstream 5360 and I suspect that it is not working as it should. Perhaps it is time to replace it with one more current.,4
252654,16-SEP-11,15-SEP-11,William,,en,70.24.3.176,rdoliver@sympatico.ca,13272156,000000119892484,3,3,Notified me that there was a limit on the $5.00 bundle offer.  It would help!,3
252655,16-SEP-11,08-SEP-11,Afroze,,en,174.95.133.66,casper40@sympatico.ca,13177182,000000119741678,2,3,telephone person to hard to understand and comunicate with.,2
252656,16-SEP-11,15-SEP-11,Ralph,,fr,174.95.116.70,guylecavalier@sympatico.ca,13266434,000000119898727,5,5,Faire affaire avec Ralph plus vite plutôt que de me promener d'un service à l'autre,4
252657,16-SEP-11,15-SEP-11,Ahmed,,en,70.53.85.6,cheryl.riley@sympatico.ca,13263690,000000119905915,2,3,It doesn't matter as this survey doesn't change a thing.,1
252658,16-SEP-11,15-SEP-11,Diddharth,,en,184.147.217.205,hoovz@sympatico.ca,13266788,000000119906611,5,4,,5
252659,16-SEP-11,15-SEP-11,Grace,,en,206.162.160.52,cynthie@sympatico.ca,13264110,000000119908054,4,4,Apply the upgraded service status immediately to the current billing cycle. It would save me time by not having to make a second call to get the charges for over usage of data reversed,5
252660,16-SEP-11,15-SEP-11,Jamel,,fr,74.15.156.205,liseandre2@bell.net,13269128,000000119903971,5,5,rien d'autre,5
252661,16-SEP-11,15-SEP-11,Kmar,,fr,69.157.178.218,sbeauchamps@sympatico.ca,13273128,000000119904746,5,5,"TRÈS BON SERVICE
MERCI",5
252662,16-SEP-11,15-SEP-11,Vijay,,en,24.235.168.56,susan.calder@sympatico.ca,13273842,000000119892335,2,1,"Switched me to a technician in Canada immediately I stated the problem.  When I called back later and reached one in Canada, she was able to see that there were a lot of errors, without asking me to change my password, etc.  Speaking to the nice gentleman in India was difficult and frustrating and too slow for my problem.",
252663,16-SEP-11,15-SEP-11,Khan,,en,184.147.225.212,johnchriscat@bell.net,13267918,000000119895641,4,4,I would have liked it if the person helping me would have made sure I had everything set up on my new laptop because I was so unsure of myself.,5
252664,16-SEP-11,12-SEP-11,Minu,,en,64.231.189.204,rising.wind@bell.net,13229968,000000119818503,5,5,Nothing.,5
252665,16-SEP-11,15-SEP-11,Marco,,en,70.50.107.187,gbowes@sympatico.ca,13265984,000000119907734,4,4,"Explain the diffrence in the speed I was getting, and the speed I thought I was getting.",5
252666,16-SEP-11,15-SEP-11,Ryan,,en,64.231.100.85,goudreau28@sympatico.ca,13266274,000000119892209,5,5,Little quicker answering my call,4
252667,16-SEP-11,15-SEP-11,Michelle,,en,184.148.125.79,joebarone@sympatico.ca,13267830,000000119904299,1,2,When I call customer service I want to only make one call.  I don't want a automated computer to tell me to press three for this and four for that.  I don't want to call one number for internet billing and another for phone billing.  Make it easy and simple.  Give the other phone companies something to be scared about!!!!,2
252668,16-SEP-11,12-SEP-11,Temsu,,en,70.24.161.151,tahir.shaikh@sympatico.ca,13231738,000000119834359,1,1,VERY BAD,1
252669,16-SEP-11,06-SEP-11,Mariem,,fr,174.93.148.35,rosaire.duval@sympatico.ca,13157204,000000119672665,3,1,Répondre plus vite car j'ai 1/2 hrs d'attente.,2
252670,16-SEP-11,15-SEP-11,Firas,,fr,70.53.172.193,lucienr@sympatico.ca,13269368,000000119904269,5,5,"Tout ce que vous auriez pu faire de mieux aurait été de me fournir gratuitement le service! HA! HA! Votre employé m'a totalement satisfait dans mes demandes comme rarement l'un de vos employés a réussi à le faire. 

Merci.",5
252671,16-SEP-11,15-SEP-11,Lisa,,en,174.113.132.132,burchett22@sympatico.ca,13263288,000000119889640,5,5,stop asking to press 1 for english,4
252672,19-SEP-11,18-SEP-11,Mayned,,en,70.48.68.220,drumwell@sympatico.ca,13299598,000000119965724,5,5,"The wait time. 

Don't ever get rid of Mayned... he's the only good thing Bell has right now. It was a pleasure being on the phone and listening to his babbling while he was sorting out our account... he actually made me smile rather than get angrier (I NEVER expect to smile when I call Bell - your services is generally borderline retarded). 

I was ready to disconnect all four services when I called (Mayned didn't know that). Hold on to this guy. He actually did what he promised and in a joyful/helpful manner. You're lucky to have him.  

",2
253181,17-SEP-11,16-SEP-11,Jose,,en,69.157.157.38,jsbrady@sympatico.ca,13281334,000000119916702,5,,"Jose was very helpful and the call resulted in a technician being dispatched the same day as the call (greatly appreciated) However, it would be very helpful if there was some sort of notification regarding whether or not the problem was identified and fixed (especially since I have had two previous service calls related to this problem that were not successful). Since the technician did not come to my house and I have an intermittent problem with internet connectivity, I really have no idea whether or not anything was done. It may just be that things are working properly at the present time. 

In general, Bell has been very responsive and has sent technicians on two previous occasions but the results are questionable.

Ive now taken a total of 4-half days of vaction so I could have technicians troubleshoot and repair this problem.  Three of them have been for visits by Bell technicians and the other one was for the related service call by my alarm company as recommended by Bell.   The first Bell technician advised me that the problem was the result of some sort of conflict with the alarm system in my home even though I've had the alarm system since I purchased the house 10 years ago. I took a half day of vacation and paid $136 to have a technician from the alarm company come and install a new circuit board in the alarm system but that did not solve the problem. The second Bell technician told me that I must attach the modem directly to the demarcation point in my home rather than using any type of telephone extension cable. I moved the modem as advised, purchased new LAN cables and then ran them through the walls as required to reach my two desktop PCs.

I'm not qualified to troubleshoot at the same level as Bell technicians but is seems strange to me that no one has ever questioned (to my knowledge) if it might just be an intermittent problem with the modem. I mentioned this during my call on Sept 16th and was told that since the technicians' reports from the previous two visits were written in French, that the Bell representative I was speaking with could not determine what diagnostics were performed during these service calls. She advised me that she would instruct the technician for this third visit to try changing the modem and also told me that this was something the first two technicians should have considered. If her instructions to the technician were in English, it is highly unlikely that the technician understood the instructions as the first two technicians were primarily French speaking with limited ability to speak English (this isn't meant as a complaint or criticism, just a fact).

After paying for the modem multiple times over via rental fees for seven years and then purchasing it February this year, it would be nice to know if it is in fact functioning properly.

As I mentioned above, Bell has been very responsive and I really appreciate that Bell has also made a significant investment in an attempt to resolve the issue. I'll just have to wait and see if it works consistently. However, if I continue to have difficulties, I will need to change ISPs. This isn't meant as a threat, it's just that with the service call by my alarm company and the investment in LAN cables and connectors (neither of which resolved the problem), I have now invested the equivalent of between three and four months worth of internet service. This does not consider the fact that I have also now used two vacation days in an attempt to resolve this problem. In addition, I may have also purchased a modem for $50 that is not functioning properly. I really hope the problem is resolved as I'm just not prepared to make any further investment.
Thanks
John",
253182,17-SEP-11,16-SEP-11,Mariem,,fr,74.14.191.45,jacquesgobeil@sympatico.ca,13280488,000000119928102,5,5,,5
253183,17-SEP-11,16-SEP-11,Priya,,en,174.93.114.31,rawpjw@sympatico.ca,13285198,000000119938029,3,1,"I was transferred to this person and asked to speak with a supervisor as I was trying to resolve an issue from January, but this was not the billing department it was tech support so they could not help but did give a new customer service number to try to use on Saturday. He was somewhat helpful. What could have been done better would have been to connect me to the correct area to begin with.",2
253184,17-SEP-11,16-SEP-11,Priya,,en,174.93.114.31,rawpjw@sympatico.ca,13285200,000000119937953,,2,She did what I had asked to speak to a supervisor or manager and transferred me to him.,2
253185,17-SEP-11,16-SEP-11,Mohammed,,en,67.71.146.142,cuddyclan@sympatico.ca,13277712,000000119940340,5,5,,5
253186,17-SEP-11,16-SEP-11,Juan,,en,184.151.63.167,marier9986@sympatico.ca,13283000,000000119940195,5,3,"There wasnt anything more you could have done, I would have needed to log in to my other computer and it wasn't available.",4
253187,17-SEP-11,16-SEP-11,Julio,,en,174.89.170.189,jimparadiso@sympatico.ca,13280934,000000119919090,4,2,"Joe the tech said he would monitor my computer for an hour. Minutes after I hung up I noticed my modem was acting up again and I thought, good, Joe will be seeing this as well and will fix the problem. I had to leave for awhile and when I got back there was a message from Joe saying that everything was fine and should I have any further problem I should call back.  How can this be??  I called back immediately but of course I couldn't get Joe again.  ",3
253188,17-SEP-11,16-SEP-11,Gregory,,en,174.93.121.76,beata.dabrowska@sympatico.ca,13276472,000000119924021,5,5,nothing,3
253189,17-SEP-11,16-SEP-11,Grace,,en,174.89.111.252,ccurl@bell.net,13277194,000000119932679,4,3,"1. For Bell Mobility...have a phone number that is actually ACCESSIBLE where you can talk to someone (Re: double billing)
2. Provide the speed offered and paid for - before complaints have to be made!
3. Offer reasonable and competitive rates permanently and don't jack them up every 12 months..ie: land line went from $14.00 to $28.00 now back to $22.00!!!",3
253190,17-SEP-11,12-SEP-11,Benitha,,en,76.70.50.59,norman.yurkiw@sympatico.ca,13228598,000000119825345,1,1,"Download speed was 413 upload 420
I called in and complained about the slow speed for one day it was up to 830 today it's back to 441 and 432 if we can't do better than this will have to change servers after 15 years
thank you anyway",1
253191,17-SEP-11,15-SEP-11,Abdelalim,,fr,70.26.19.131,michel.bneaulieu@sympatico.ca,13270330,000000119895736,5,5,"Cette fois ci, rien de plus.",5
253192,17-SEP-11,16-SEP-11,Eya,,fr,184.145.184.118,francinefrenette@sympatico.ca,13279202,000000119922294,5,5,Tout a été fait dans les règles de l'art,5
253193,17-SEP-11,16-SEP-11,Karina,,en,174.91.65.129,a.elst@sympatico.ca,13275394,000000119919311,4,3,,5
253194,17-SEP-11,31-AUG-11,Samuel,,en,184.146.133.153,tcaster@sympatico.ca,13116113,000000119567970,4,3,"You could have let me know that if I buy ""insurance"" that it is pro-rated.
I bought 40G and received 12.9G. Thanks for the kick in the head!",2
253195,17-SEP-11,16-SEP-11,Joan,,en,184.145.208.155,thompson89@bell.net,13287020,000000119928167,5,5,She was perfect.,5
253703,18-SEP-11,16-SEP-11,Andrew,,en,76.64.120.122,hangout@sympatico.ca,13279888,000000119916453,3,3,"Get rid of the enemy.


First person was right on second was an ass hole. 
",2
253704,18-SEP-11,16-SEP-11,Karim,,fr,74.12.244.66,jacques.duchemin@sympatico.ca,13280468,000000119916365,5,1,"L'employer n'est pas en cause!C'est Bell
Canada!!!Votre projet d'abolition du ser
vice Wi-Max en milieu rural est le pire
affront que je devrais subir à 69 ans.
Abonnée à ce service, depuis 18 mois,
sans aucune autre alternative d'obtenir
internet haute vitesse, Bell devra main-
tenir ce service pour les cas extrêmes
comme nous. J'exige, sans délai,un solu-
tion et une réponce à la présente, com-
ment comprendre une telle attitude?
Nous sommes outrés par cette décision et
n'avons pas l'intention d'en rester là!

Jacqueline Parent
(819) 373-9050

",1
253705,18-SEP-11,17-SEP-11,Katherine,,en,64.231.146.38,davidtaylor235@sympatico.ca,13290102,000000119947138,5,5,nothing,5
253706,18-SEP-11,17-SEP-11,Aroua,,fr,70.26.37.114,georgespaquet@sympatico.ca,13291154,000000119941486,5,5,,5
253707,18-SEP-11,15-SEP-11,Jean,,en,76.67.106.193,june46@sympatico.ca,13268172,000000119906012,3,3,More of a discount on my Internet,3
253708,18-SEP-11,17-SEP-11,Med Nabil,,fr,67.68.217.23,alex.marc@bell.net,13288386,000000119956350,1,1,"VOTRE PREPOSE ME MENTIONNE QU IL FAIT PAS LE SERVICE POUR OFFICE IMAC . 
LA SEUL CHOSE QU IL ME RESTE A FAIRE 
JE CHANGE DE CIE INTERNET = VIDEOTRON ",1
253709,18-SEP-11,17-SEP-11,Khan,,en,70.48.251.248,maureen.vasey@sympatico.ca,13293836,000000119945044,5,,,5
253710,18-SEP-11,17-SEP-11,Elvis Francisco,,en,70.52.172.5,h.p.crippin@sympatico.ca,13291414,000000119956388,5,5,The response was first rate.,5
253711,18-SEP-11,17-SEP-11,Mohamed,,fr,96.21.236.60,ericb_5@sympatico.ca,13290702,000000119956788,5,5,,5
253712,18-SEP-11,12-SEP-11,Mounira,,fr,70.53.134.246,natrem@sympatico.ca,13228368,000000119826665,4,4,renseigner les enciens clients sur les offres et la possibilité déconominer,5
253713,18-SEP-11,17-SEP-11,Hussain,,en,76.66.134.204,tiivel@sympatico.ca,13296844,000000119952905,4,4,"Meshaal Hussain was very helpful.
Can not think of anything else that he could have done for me.
",5
253714,18-SEP-11,17-SEP-11,Behia,,fr,65.94.173.223,dopimaj@sympatico.ca,13290394,000000119944588,4,1,"Lorsque vous envoyez la facture internet, assurez-vous que le lien fonctionne afin qu'on puisse la voir. Ca fait 4 jours que j'ai reçu ma facture et je ne peux toujours pas la voir!",1
253715,18-SEP-11,17-SEP-11,Siddiqui,,en,70.31.226.245,pkousik@sympatico.ca,13295070,000000119942915,5,4,,5
253716,18-SEP-11,17-SEP-11,Ameer,,en,70.54.16.206,jkubat@sympatico.ca,13292220,000000119948023,2,1,Hire only knowledgeable staff...,2
253717,18-SEP-11,16-SEP-11,Iris,,en,65.95.227.149,timdr@sympatico.ca,13287042,000000119936027,4,4,,4
253718,18-SEP-11,17-SEP-11,Revathi,,en,70.51.73.207,dbondy1@sympatico.ca,13290112,000000119955672,1,1,IT AMAZES ME THAT A CANADIAN COMPANT EMPLOYEES WORKER IN THE PHILLIPINES. WITH SO MANY CANADIANS OUT OF WORK WHY DO YOU DO THIS? IN THE FUTRE I WILL NOT SUPPORT OR RECOMMEND YOUR COMPANY TO ANYONE,1
253719,18-SEP-11,17-SEP-11,Cathrine,,en,76.70.42.156,candj01@sympatico.ca,13289372,000000119943121,4,5,,5
253720,18-SEP-11,17-SEP-11,Hela,,fr,70.29.191.138,demers17@sympatico.ca,13290188,000000119944142,4,5,Moins de temps d'attente,4
253721,18-SEP-11,17-SEP-11,Nora,,en,174.88.137.93,michelle.shepley@sympatico.ca,13294062,000000119947949,5,5,"Notify me that the Bing info entry bar has changed overnite, as explained by my customer care rep.",5
253722,18-SEP-11,13-SEP-11,Daniel,,en,70.48.251.139,loandedcoop1@sympatico.ca,13241392,000000119836995,5,5,Everything was great.,5
253723,18-SEP-11,17-SEP-11,Eliena,,en,174.88.171.50,Alex_695@bell.net,13287970,000000119950961,3,3,,4
253724,18-SEP-11,17-SEP-11,Hassiba,,fr,174.89.223.162,pl.rivest@sympatico.ca,13295078,000000119948904,1,1,"Réponses erronées fournies pour une deuxième fois.
Un troisième appel m'a permis de régler le problème avec une meilleure conseillère.
Chez Bell il faut 3 appels pour régler un problème = très mauvais service !!!",1
253725,18-SEP-11,16-SEP-11,Gustavo,,en,70.50.129.225,frank.desouza@sympatico.ca,13279232,000000119921668,5,3,,5
253726,18-SEP-11,17-SEP-11,Maileen,,en,74.15.97.228,nda@sympatico.ca,13294526,000000119944763,5,5,It was very fruitful conversation. Everything was resolved and the lady was very helpful and courteous.,5
253727,18-SEP-11,16-SEP-11,Ines,,fr,70.52.105.7,jeannelabbe2@sympatico.ca,13280764,000000119917800,1,1,"J,ai tout oerdu mes messages enregistrés, je ne sais pas si vous pouvez me les retrouvés. C'est important. Jeanne d'arc Labbé",1
253728,18-SEP-11,17-SEP-11,Priya,,en,64.229.239.32,abowers3@sympatico.ca,13288240,000000119949820,5,5,,5
253729,18-SEP-11,17-SEP-11,David,,en,76.69.101.11,val.colacelli@sympatico.ca,13297082,000000119945670,5,5,,5
253730,18-SEP-11,17-SEP-11,Mouna,,fr,69.159.184.22,g.filion@sympatico.ca,13291008,000000119943497,5,5,,5
253731,18-SEP-11,17-SEP-11,Reginald,,en,174.88.217.164,ebnewman@sympatico.ca,13290542,000000119954291,5,4,"My experience was great and the thing I liked best was that the person who helped me actually spoke English.  Many of my friends are disgruntled with the fact that they can't understand the person trying to help them, as I have been in the past.",4
253732,18-SEP-11,12-SEP-11,Terence,,en,70.51.170.54,rsskwong@sympatico.ca,13230338,000000119829066,3,2,,3
253733,18-SEP-11,16-SEP-11,Luis,,en,64.228.70.11,weast1@bell.net,13287554,000000119930621,5,5,,5
253734,18-SEP-11,17-SEP-11,Carmen,,en,76.65.11.251,ken.lehman@sympatico.ca,13292742,000000119954519,3,3,I don't like the added voice messages. Such cannot respond to customers' concerns nearly as well as having a live assistant immediately available. Bell could always pride itself in offering quick LIVE help. With the growing competition I feel the emphasis must remain on LIVE interaction. Also I sensed some borderline condescension in the voice to whom I was speaking. (NO place for that!),3
253735,18-SEP-11,17-SEP-11,Ghaleb,,en,70.54.76.55,anthonygeorge@sympatico.ca,13288654,000000119951313,5,4,"i thought his name was brian, everything was satisfactory",4
253736,18-SEP-11,17-SEP-11,Sarah,,en,70.26.82.60,raffaella@sympatico.ca,13295294,000000119942940,5,5,,5
253737,18-SEP-11,15-SEP-11,Nouha,,fr,67.68.114.252,germain29@sympatico.ca,13266074,000000119897467,4,5,,5
253738,18-SEP-11,15-SEP-11,Geetha,,en,70.50.223.108,dferguson003@sympatico.ca,13264646,000000119906003,5,5,,4
253739,18-SEP-11,17-SEP-11,Patricia,,en,70.51.73.188,hdgsfam@sympatico.ca,13291506,000000119956379,3,1,The customer care person was nice and trying to be helpful...but made us go through all the hoops when it was just that Bell internet service in our area was having having problems...nothing wrong with our modem etc.,2
253740,16-SEP-11,15-SEP-11,Rahma,,fr,70.55.141.99,sylvie.bronguard051@sympatico.ca,13273906,000000119903666,5,4,,3
253741,16-SEP-11,15-SEP-11,Claudia,,en,184.146.2.70,dianavance@sympatico.ca,13264676,000000119907222,5,5,,4
254198,17-SEP-11,16-SEP-11,Denis,,en,76.68.110.10,adam.dziedzic@sympatico.ca,13275544,000000119929478,4,4,"Let customer know about exp. of the promotion. I paid full amount for over a year, over $60 and I scould pay $41.",3
254199,17-SEP-11,16-SEP-11,Linda,,en,174.88.177.50,samcyn@sympatico.ca,13285926,000000119923355,4,4,,4
254200,17-SEP-11,16-SEP-11,Lotfi,,fr,76.64.220.7,david2637@sympatico.ca,13277986,000000119928236,1,1,,1
254201,17-SEP-11,16-SEP-11,Kalyca,,en,174.91.42.236,howardpresley@sympatico.ca,13280162,000000119920028,5,5,,5
254202,17-SEP-11,16-SEP-11,Srinivasan,,en,50.101.223.215,paitchison5@sympatico.ca,13284500,000000119915947,4,4,Bell repair person never called and said they were coming. Or let me know when the work was finished.,4
254203,17-SEP-11,16-SEP-11,Sandra,,en,74.15.248.47,dunrobinlabradors@sympatico.ca,13278608,000000119930512,1,1,,1
254204,17-SEP-11,16-SEP-11,Jean-Raynaud,,en,184.147.206.199,spdrmn@bell.net,13286454,000000119933494,5,5,I was on hold for a long period of time over 15min it would have been nice not to have waited so long.,5
254205,17-SEP-11,16-SEP-11,Rebecca,,en,70.31.63.29,sharon002@sympatico.ca,13286189,000000119921812,5,4,"The representative was cordial, patient and helpful.  There are no complaints.",5
254206,17-SEP-11,16-SEP-11,Ajay,,en,174.91.28.130,cathy.mcmurray094@sympatico.ca,13277148,000000119921796,1,1,"Solve the issue! My internet speed is still very slow, less than one MB. I need to know who to contact to change my service. I'm paying for high-speed internet and bell security and I'm receiving neither! ",2
254207,17-SEP-11,16-SEP-11,Mohamed Ali,,fr,67.68.142.192,champagne.gregoire@sympatico.ca,13277266,000000119918122,4,4,"Très bon service par monsieur. très aimable, très poli,  m'a aidé à résoudre mes problèmes avec mon ordinateur.",4
254208,17-SEP-11,16-SEP-11,Gloria,,en,184.144.48.141,donlott@sympatico.ca,13278460,000000119932804,5,5,Nothing,3
254209,17-SEP-11,16-SEP-11,Kota,,en,65.95.187.150,mdball@sympatico.ca,13283302,000000119930629,1,1,It would have helped if the representative did not have such a heavy accent.,2
254210,17-SEP-11,16-SEP-11,Marwa,,fr,67.71.146.35,phduport@sympatico.ca,13284813,000000119917465,5,5,La personne qui m'a aidé est très compétente et sympathique au téléphone.,5
254211,17-SEP-11,16-SEP-11,Max,,en,70.50.177.2,jbiz4@sympatico.ca,13280648,000000119923164,5,5,"First time I called Bell for tech assistance, I was on hold for over 1/2 hr waiting for a tech so I hung up and phoned later.",4
254212,17-SEP-11,16-SEP-11,Manel,,fr,174.89.79.97,richard1250@sympatico.ca,13285408,000000119916994,5,5,non,4
254213,17-SEP-11,16-SEP-11,Ivan,,en,174.88.66.25,angelinaciarla@bell.net,13276015,000000119934812,5,5,"Honestly, nothing....received an excellent service....professional,effecient, customer oriented and most enjoyable experience.",5
254214,17-SEP-11,16-SEP-11,Ronalie,,en,67.70.42.243,pegysfolly@sympatico.ca,13284714,000000119919860,4,4,This problem would not have started if I could have understood the brokken English of the technician.took months to solve. Rona yesterday did a great job yesterday,4
254215,17-SEP-11,16-SEP-11,Elvis Francisco,,en,70.49.30.109,ljlucente@sympatico.ca,13282340,000000119939352,5,5,,4
254216,17-SEP-11,16-SEP-11,Khan,,en,70.26.17.186,toutou@sympatico.ca,13287170,000000119930759,2,3,Better knowledge on the part of the employee?,
254217,17-SEP-11,16-SEP-11,Michael,,en,76.71.150.23,andy.martin035@sympatico.ca,13275986,000000119927240,4,4,"Bell has two times put charges on my account that should not been. If Bell has any desire to treat the customer with respect they should review their policies of how they charge extra charges. I find the corporate, profits before all else, mentality a perverse and unjust use of corporate power. Being a customer feels voiceless and powerless, like being a medieval peasant.",1
254218,17-SEP-11,15-SEP-11,Patricia,,en,67.71.146.78,kateadie@sympatico.ca,13268328,000000119912482,5,1,"The problem was not resolved, she said it was a problem in the service area.  24 hours later, I still had no services.  When I called back, the rep. managed to fix whatever was wrong.",3
254219,17-SEP-11,16-SEP-11,Khan,,en,70.30.44.115,cleroy2@bell.net,13277522,000000119919695,5,5,The inability of the primary contact to speak english. I had a very difficult time communicating with him.,5
254220,17-SEP-11,16-SEP-11,Leni,,en,70.31.83.42,jg882@sympatico.ca,13280884,000000119918004,3,3,"I spoke to Chetan sept 16, 2011.
The email confirmation I received yesterday does not reflect the terms offered on the phone- this email will be forwarded to you- it could not be sent to Chetan for clarification(mail undeliverable)
The conditions offered by Chetan by phone are as follows:
base price per month for-
tv 72.17
internet 36.95
telephone 31.87
total- 141 (after bundle discount)

this has been reduced from 191 (telephone 55.09, internet 56.90, tv 93.00 , all after bundle discount) per month base rate for these three services to compensate for receiving 1 mbps download speed on my internet since jan 2011 vs 6 mbps that is expected for the package I was paying for
see technical report reference 9198618 re ""outage "" in our area of peterborough

I expect to receive an email confirmation of the terms that were agreed to above with Chetan as soon as possible.

Sincerely
Jim Webster

The following is a copy of that email referred to above in the event I cannot succeed forwarding it:
 dated Sept 16,2011
Service information  
  Bell Home phone 
                
   Monthly One-Time 
(705) 741-4525  
Removed: Residence Line 24.22       
Removed: Unlimited Provincial Long Distance Plan 18.95       
Removed: Touch-Tone Service 2.80       
Removed: 9-1-1 Emergency Service 0.17       
  
Added: Home phone Lite package 24.95       
Added: Residence Line   
Added: Touch-Tone Service 2.80       
Added: 9-1-1 Emergency Service 0.17       
Added: Service Area Charge 0.00       
Added: Canada & U.S. 500 Min Block of Time 5.00       
   
Total Changes (before taxes)  13.22cr   
 
 
  Bell TV 
                
   Monthly One-Time 
  
Removed: Standard Receiver 4.00       
Removed: Standard Receiver 4.00       
Removed: HD Reciever 10.00       
  
Added: Standard Receiver   
     Rental choice plan     
     Quantity: 1 2.75       
Added: Standard Receiver   
     Rental choice plan     
     Quantity: 1 2.75       
Added: HD Reciever   
     Rental choice plan     
     Quantity: 1 5.53       
   
Total Changes (before taxes)  6.97cr   
 
 
   At this time we are unable to include programming or pricing details for Bell TV on this summary. If applicable, a separate confirmation for changes to your Bell TV service will be sent. Monthly programming, service fees, and monthly discounts will appear on your bill.  
  
 
 
  Your Bell Bundle changes 
                
   Monthly One-Time 
  
Added: Bell Home phone Bundle Savings 5.00cr   
Added: Bell Long Distance Bundle Savings 5.00cr   
Added: Bell Internet Bundle Savings 5.00cr   
Added: Bell TV Bundle Savings 5.00cr   
   
Total (before taxes)  20.00cr   
 
 
",3
252673,19-SEP-11,18-SEP-11,Kevin,,en,76.65.16.53,asjas@sympatico.ca,13298172,000000119964199,3,4,Have a person who speaks English more clearly.,3
252674,19-SEP-11,18-SEP-11,Porushotham,,en,70.31.39.212,jon.b@sympatico.ca,13301266,000000119964814,1,1,"The problem was not resolved by bell. They told me to call a third party to fix the problem that cost me $75. It was not my wireless device that bell said it was, in fact it was the router from bell that I ended up fixing myself by changing the settings. It ended up costing me money to fix bells problem.
",1
252675,19-SEP-11,18-SEP-11,Rod,,en,209.226.103.49,melanie.boxall@sympatico.ca,13302552,000000119961631,4,5,"My issue was a lost password. When I first called, I was offered a self-help system. I tried to use this to obtain my password, and was told this service was not currently available. So I had to call again, and was on hold quite a long time waiting for a human. ",2
252676,19-SEP-11,16-SEP-11,Juan,,en,70.51.225.16,sroszell@sympatico.ca,13286488,000000119939880,5,5,,4
252677,19-SEP-11,18-SEP-11,Ayesha,,en,184.144.37.49,mikhel@sympatico.ca,13302730,000000119967316,5,5,"Ayesha was the most helpful IS peson from Bell that we have ever had. The phone was answered quickly, she was patient and knowledgable. I wish all help desk people were as great as she was. This has not been my previous experience",4
252678,19-SEP-11,18-SEP-11,Ines,,fr,184.147.253.72,fernand.marois@sympatico.ca,13299954,000000119957808,2,2,"J ai perdue internet de 8.45 hier matin et je l ai retrouvé qu en fin de journée.Pas tres agreable.De plus l on me disait qu il ne pouvait rejoindre de technicien mais qu ils ont laissé un billet et qu il me rappellerais............Je n ai jamais eue d appel de qui que ce soit.Quand ce n est pas l internet c est la tv que l on perd car il pleut!!!!!!!!!!!!Votre téléphonie est a point mais vous etes en retard sur internet ey a sympatico avec vos soucoupe.Je suis decu.
Client chez Bell depuis 47 ans.
MERCI DE ME LIRE",2
252679,19-SEP-11,18-SEP-11,Jose,,en,70.30.83.42,castleg@sympatico.ca,13298752,000000119959075,5,5,,5
252680,19-SEP-11,17-SEP-11,Rene Jose,,en,69.156.6.252,amden.boer@sympatico.ca,13288474,000000119942773,5,5,,5
252681,19-SEP-11,14-SEP-11,Rajni,,en,70.27.97.164,iguy_67@sympatico.ca,13253030,000000119882985,3,3,"very hard to understand
",4
252682,19-SEP-11,12-SEP-11,Mejid,,fr,67.68.228.115,julieducoteau@sympatico.ca,13225156,000000119827744,3,2,"Ce n'est pas le conseiller qui est en faute, au demeurant, très gentil et disponible.

C'est le manque de coordination entre les intervenants. Ayant fait la demande de changement: 
Retrait: d'Internet intermédaire à Ajout: Internet Essentiel plus, 
On m'a dit que je recevrais un modem blanc par la poste et que je n'avais pas à attendre de technicien qui vienne à la maison. 

J'ai reçu un autre appel d'un technicien de Bell le mardi matin disant que oui, je devais prendre un rendez-vous pour un technicien, pour Internet. 

J'ai donc pris un rendez-vous pour vendredi le 16 AM, mais le technicien ne s'est jamais présenté...

Suite au 16 septembre pour le sondage...
J'ai rappelé vos services, et c'est là, au 2ème appel qu'on a découvert la confusion. 

Mais je n'ai toujours pas reçu le modem en question et on est le 19 septembre.",
252683,19-SEP-11,16-SEP-11,Raoudha,,fr,67.68.228.115,julieducoteau@sympatico.ca,13281416,000000119926066,2,1,"J'étais en communication avec la conseillère et la ligne s'est coupée.
Elle ne m'a jamais rappelée.

Beaucoup d'attentes et des recherches qui semblaient ne mener à rien. ",
252684,19-SEP-11,05-SEP-11,Roberto,,en,174.91.159.25,nicklee1224@sympatico.ca,13140632,000000119668854,5,4,"This time support was professional, and less combative, waited for me to explain my problem, unlike the calls i had before with internet support. All call should be handled this way. ",3
252685,19-SEP-11,18-SEP-11,Nelly,,en,70.27.101.246,deerobb@sympatico.ca,13299300,000000119967011,3,4,Bell could have provided the service quicker. ,2
252686,19-SEP-11,16-SEP-11,Manel,,fr,67.68.228.115,julieducoteau@sympatico.ca,13281414,000000119926859,5,,"Conseillère très gentille dont les recherches ont permis d'éclaircir des confusions. 
Il semble que ce soit un problème de coordination entre techniciens et conseillers, service aux clients...
Elle m'a dit que je recevrais un modem par la poste et que c'était mentionné le 19 septembre. 
On est le 19 septembre et je n'ai toujours pas reçu le modem en question.

Je demeure assez outrée par tous ces appels et le temps investi à attendre,
pour rien.  
",
252687,19-SEP-11,18-SEP-11,Kanchumarthi,,en,70.50.152.19,richard.kane@sympatico.ca,13303760,000000119965334,5,4,"Unfortunately I could not speak with your agent myself because I a\have hearing aids in both ears, whichmakes it difficult to hear on the phone. However, my sister, who happened to pay me a visit, spoke with your agent, in my presence. Perhaps you could add that to whatever you have in my file",5
252688,19-SEP-11,17-SEP-11,Loyda,,en,174.91.7.168,joanne.wallis@sympatico.ca,13292268,000000119943748,3,2,When a speed test was done it was 147 download and 535 upload which seemed ok but the person thought it was my modem and said I should only have about 103 so they changed it and became very slow and unacceptable.,2
252689,19-SEP-11,17-SEP-11,Brenda,,en,69.157.63.222,bennickzezzy@sympatico.ca,13288928,000000119945888,5,5,there was some confusion regarding internet bandwith charges and usage.,4
252690,19-SEP-11,18-SEP-11,Mohamed,,fr,70.55.209.36,claudeetmichele@sympatico.ca,13298966,000000119958675,4,4,,4
252691,19-SEP-11,17-SEP-11,Diego,,en,174.91.7.168,joanne.wallis@sympatico.ca,13292270,000000119941360,3,1,"the previous person said my line was fine but the modem was bad -- the next person said it was my line that had the problem.  I don't think either one new what the issue was and still is very slow for what I'm paying bell.  Since a new modem is on the way we will see what happens, if it's not resolved I will switch to Rogers internet for less money and better service.",2
252692,19-SEP-11,18-SEP-11,Shakeel,,en,76.69.124.33,emunro@sympatico.ca,13299786,000000119966188,5,5,"I can not think of one thing that would make it better.
",5
252693,19-SEP-11,18-SEP-11,Roy,,en,76.71.138.175,fgibson@sympatico.ca,13299968,000000119969033,5,5,nothing,4
252694,19-SEP-11,17-SEP-11,Therese,,en,69.156.110.242,bert.phills@sympatico.ca,13288968,000000119951688,4,5,,4
252695,19-SEP-11,17-SEP-11,Mary ruksana,,en,205.211.113.125,sharathhardikar@bell.net,13296170,000000119942485,3,1,Able to exchange my dead phone(just 13 days old- HTC Sense) at any of your National Stores instead of insisting that I go to the store where I purchased the instrument. That could have solved my problem. Looks like your local stores are only sales outlets and not customer service.,2
252696,19-SEP-11,18-SEP-11,Aqeel,,en,70.53.111.217,tednbrenda@sympatico.ca,13304778,000000119966462,5,5,had an awesome experience...Aqueel did a great job,5
252697,19-SEP-11,09-AUG-11,Naoufel,,fr,206.172.0.205,youssef.alaoui032@sympatico.ca,12857255,000000119052643,4,4,Ne pas mettre le client juste pour chercher le compte,5
253196,17-SEP-11,15-SEP-11,Sana,,fr,70.26.188.243,ddesorm48@sympatico.ca,13264480,000000119901187,5,5,,3
253197,17-SEP-11,15-SEP-11,Jamila,,fr,174.88.244.249,aquilas27@bell.net,13262444,000000119904374,5,5,Je ne vois rien de mieux,5
253198,17-SEP-11,16-SEP-11,Moses,,en,174.95.132.93,lkirwin@bell.net,13282350,000000119919228,5,5,Nothing more. I am very satisified.,5
253199,17-SEP-11,15-SEP-11,Chad,,en,74.14.115.116,pforbes@bell.net,13271650,000000119900423,3,3,"The only comment I have is that the previous Bell Summary credit indicated  $20.77 whereas according to Bell rep (Chad) when explaining, he prorated credit for $23.47. The conf.#119900423. What do I now pay on a bill of $162.81. I plan to pay online sometime next week. Please respond. I'm confused!",4
253200,17-SEP-11,14-SEP-11,Rain,,en,67.70.19.29,raman.desai@sympatico.ca,13258160,000000119869400,4,4,one has to hold for some time before you can talk to anyone.,4
253201,17-SEP-11,14-SEP-11,Deepthi,,en,70.27.38.138,dianevaliquette@bell.net,13250722,000000119871029,5,4,,4
253202,17-SEP-11,08-SEP-11,Ashwini,,en,67.70.89.42,ksawdc@bell.net,13182304,000000119747780,5,3,,2
253203,17-SEP-11,14-SEP-11,Ahmed,,en,216.223.70.3,mwdw@sympatico.ca,13256906,000000119887661,1,1,"We as customers were not informed as to the problem. He advised us that we wouldn't receive any other e-mails as they would be blocked with the SAME email.The next day I received another email NOT for us. I did my own follow up, taking most of my morning to track down these people and I learned that indeed they had another e-mail with a period between the initials. This was a error by the travel agency.
We did not get any service from this person only He had fixed this???? We are totally unhappy with service and I would suggest that you review the recording taken at the time as to how we were treated.",1
253204,18-SEP-11,06-SEP-11,Antoine,,en,69.158.30.238,ajcs@sympatico.ca,13144498,000000119698311,3,3,,4
253205,19-SEP-11,16-SEP-11,Richard,,fr,174.92.160.75,brodeur.fortin@bell.net,13276884,000000119935638,2,1,"J'ai fait installé internet et depuis, ma ligne téléphonie ne fonctionne plus.  J'ai tenté 4 fois de contacter le 611 et 3 fois sur 4 la ligne a coupé après 45 minutes d'attente.  Je suis très insatisfaite. ",1
253206,19-SEP-11,18-SEP-11,Mohamed,,fr,76.68.197.43,norass@bell.net,13303144,000000119968444,1,1,Régler notre problème de boite vocale. Cela fait environ une semaine qu'on nous dit qu'on va réparé et ce n'est jamais fait= On a comme message-boite vorale fermé,1
253207,19-SEP-11,10-SEP-11,Marouen,,fr,70.48.189.206,cramtremblay@bell.net,13202996,000000119793106,5,5,il m`en vien pas a l`idée,5
253208,19-SEP-11,01-SEP-11,Kaouther,,fr,70.29.254.52,yannick.boulanger045@sympatico.ca,13116573,000000119583265,2,3,"1) J'ai reçu 2 nouveaux modems plutôt qu'un seul;
2) Le représentant devait me rappeler au travail dans les 5-7 jours pour faire un suivi et mettre à jour mon forfait, ce qui n'a toujours pas été fait.",2
253209,19-SEP-11,15-SEP-11,Jean Paul,,fr,74.14.208.168,jlgmr@sympatico.ca,13267710,000000119913106,4,,"La préposée n'était pas au courant que j'avais eu un offre d'essais de la Fibre de 3 mois gratuite de M. Marc Lefèvre et il m'avais donné un no. de commande: A92S74G6 pour le 31 Aout,mais
personne s'est présenté le 31 mais j'avais été coupé du Satellite,j'ai eu un message aujourd'hui de M. Levèvre mais je n'ai pas eu de retour d'appel.",
253210,19-SEP-11,18-SEP-11,Jean-Philippe,,fr,70.51.180.239,guybella@sympatico.ca,13300395,000000119962223,5,5,Diminuer légèrement le temps d'attente,4
253211,19-SEP-11,18-SEP-11,Jason,,en,70.31.77.237,leannemyers@sympatico.ca,13301836,000000119961478,3,3,Wait time way too long.  Entire call took 55 minutes and more than half of that spent holding.  My irritation level was off chart and made it very difficult to deal with original issue     ,3
253212,19-SEP-11,17-SEP-11,Patricia,,en,70.48.116.74,tan.luong@sympatico.ca,13296718,000000119945593,4,5,"Since the old customer for many years, we want to be treated fairly, clearly, respectfully as we said we do. But I don't the Bell will learn what they say and do what they say.  The Valued customers are really Bell Business for the long term business running.  One thing is simple and helpful to solve the problems right away.  If the customer calls, it means there is an unfairness or something missing there by recompensate the things to fill in the gap.",5
253213,19-SEP-11,18-SEP-11,Rajesh,,en,174.94.49.95,PierreA.lemieux@bell.net,13297702,000000119957891,5,5,thank you,5
253214,19-SEP-11,13-SEP-11,Mohamed Sabry,,fr,67.68.249.193,drouingedeon@sympatico.ca,13236996,000000119844351,5,5,,5
253215,19-SEP-11,17-SEP-11,David,,en,70.51.166.192,roccodom@sympatico.ca,13295686,000000119954699,4,4,Remote fixing???? Faulty cable was delivered to my satisfaction,5
253216,19-SEP-11,18-SEP-11,Vijayashanti,,en,65.92.207.227,kstrain@sympatico.ca,13301692,000000119957707,1,1,She was hard to understand and had attitude.  She was not helpful.  I resolved the issue on my own.,2
253217,19-SEP-11,15-SEP-11,Milo,,en,74.14.45.95,marian1@bell.net,13269749,000000119890947,5,5,nothing,5
253218,19-SEP-11,16-SEP-11,Sergio,,en,74.15.92.166,tortiz@sympatico.ca,13287160,000000119933276,5,5,,4
253219,19-SEP-11,10-SEP-11,Sudheer,,en,70.53.117.217,handyguy2@sympatico.ca,13204474,000000119793553,5,5,In the past I do not recall being responsible to pay shipping fees for a modem that I am leasing. With the upgrade to the 2Wire I understand I must pay the shipping and handling of the modem which there will be a charge of $20 + Tax. I could understand if I am to own the modem.,5
253220,19-SEP-11,18-SEP-11,Jose,,en,76.69.7.6,john.seto28@sympatico.ca,13301232,000000119960013,1,1,Technician was dispatched to solve the line problem from 12OO noon to 6:00PM. He or she never came. Say what you do.,3
253221,19-SEP-11,17-SEP-11,Naveenkumar,,en,174.91.108.123,leslie.gizur@sympatico.ca,13293162,000000119942924,4,4,,4
253222,19-SEP-11,18-SEP-11,Ivan,,en,76.64.140.254,kapaklili@sympatico.ca,13301444,000000119968969,5,5,,5
253223,19-SEP-11,16-SEP-11,Juan,,en,70.31.70.112,fteruel@sympatico.ca,13279294,000000119939853,5,4,"the waiting time before someone finally came to the phone
",5
253224,19-SEP-11,14-SEP-11,Anis,,fr,184.144.238.66,ram2011@bell.net,13258156,000000119888158,1,2,Votre conseiller n'était pas trot patient ce qui a eu comme effet de ne pas savoir compris.,5
253225,19-SEP-11,06-SEP-11,Mike,,en,70.50.154.161,terryk9@sympatico.ca,13158914,000000119677201,3,1,I was hopping for a better rate for the intrenet service. I find I am a very good client and would appreciate a better deal.often better deals are given to new clients and not to the faithful clients.,
253226,19-SEP-11,18-SEP-11,Jonas,,en,65.93.45.168,yani_9_542@sympatico.ca,13305244,000000119968380,5,5,,5
253227,19-SEP-11,18-SEP-11,Cristobal,,en,65.93.45.168,yani_9_542@sympatico.ca,13305246,000000119960861,5,5,,5
253228,19-SEP-11,18-SEP-11,Ajay,,en,65.93.45.168,yani_9_542@sympatico.ca,13305248,000000119960739,5,5,,5
253229,20-SEP-11,14-SEP-11,Grace,,en,174.88.159.144,f.mattioli@sympatico.ca,13251556,000000119887312,4,4,,5
253230,20-SEP-11,15-SEP-11,Yara,,en,207.219.69.233,conal67@bell.net,13263950,000000119910684,5,4,,4
253742,16-SEP-11,15-SEP-11,Med Rami,,fr,76.65.170.216,auborddulacpeg@bell.net,13262548,000000119891821,1,2,"I HAD TO CALL 3 TIMES.FIRST PHONE CALL I MADE I GOT DISCONNECTED WHEN I ASK TO SPEAK TO A SOPERVISOR. SECOND PHONE CALL SAME THING I CALL A THIRD TIME, I FINALLY GOT SOME ONE THAT LISTEN AND SHE AT LEAST TRIED TO HELP ME AND ANSWER SOME OF MY QUESTIONS. MY PROBLEM IS:BACK IN JULY 2011 SOME ONE FROM BELL CALL MY HOUSE AND SAID TO ME THAT NOW BELL WAS ABLE TO GIVE ME 7 GIG INSTEAD OF THE 2.5 GIG THAT I HAD WITH MY PACKAGE OF ESSENSIEL PLUS,HE SAID TO ME THAT THIS WILL BE MUCH FASTER , AT THAT POINT I ASK HIM IF THIS WOULD COST ME ANY THING, HE SAID NO,I SAID TO HIM IF THIS IS GOING TO COST ME I DID NOT WANTED BECAUSED I WAS SATISFIED WITH WHAT I HAD AT THAT TIME.THAT WHERE THE PROBLEM STARTED,WHEN I RECEIVED MY BILL FOR THE MONTH OF JULY MY CREDITS THAT I NORMALY RECEIVED HAD DISAPPEAR SO I CALL TO FIND OUT WHAT HAPPEND, I WAS TOLD THE MUST A BEEN A MISTAKE AND TO PAY MY JULY BILL AND THE NEXT MONTH BILL I WILL RECIEVED MY CREDIT. AUGUST I RECIEVED MY CREDIT BUT MY INTERNET HAD AN EXTRA CHARGE OF 57.76 SO THAT IS WHEN I CALL BACK AND WAS NOT SATISFIED AT ALL WITH HAVING TO CALL THREE TIME'S AND SPENDING ALMOST TWO HRS ON THE PHONE.THE PROBLEM IS YOUR PERSONAL KEEP TELLING ME IT IS THE SYSTEM SOME TIME IT MAKE MISTAKE, I FELL THAT IT IS EASY FOR THE SYSTEM TO MAKE MISTAKE IN YOUR FAVER BUT WHEN COME TIME TO MAKE A CORRECTION AND GIVE ME MY CREDITS THEY DONT SEEM TO BE ABLE TO DO IT.ALL I WANT IS TO HAVE SOME ONE THAT I CAN UNDERSTAND THEIR ENGLISH OR FRENCH AND THAT HAVE SOME POWER TO TAKE DECISION TO CALL ME PERSONNELY AT 1.819 5492453 THANK YOU AND WAITING FOR YOUR CALL.",2
253743,16-SEP-11,14-SEP-11,Preethi,,en,76.66.160.191,jennyreid@sympatico.ca,13253668,000000119881910,5,5,"problem was solved in a timely fashion with no disappointment, wouldn't change anything!",5
253744,17-SEP-11,15-SEP-11,Tania,,en,76.64.208.145,ronald.hale@sympatico.ca,13272588,000000119897116,5,3,,4
253745,17-SEP-11,15-SEP-11,Teri,,en,69.156.29.73,fgolding@sympatico.ca,13265574,000000119898932,5,5,,5
253746,19-SEP-11,16-SEP-11,Anthony Florence,,en,184.145.65.79,bellhopper@sympatico.ca,13276508,000000119934466,3,4,Do what was promised the first time I called to deal with the issue.  This was the third time I had to call to get resolution.,2
253747,19-SEP-11,17-SEP-11,Amy-Lynn,,en,74.12.40.232,dmc013@sympatico.ca,13290356,000000119953189,5,4,,5
253748,20-SEP-11,19-SEP-11,Jean-Philippe,,fr,76.65.7.150,mdell@sympatico.ca,13315620,000000119992246,4,,il n'est pas encore resolu. Le technicien viendra ce soir. ,4
253749,20-SEP-11,19-SEP-11,Chenrup,,en,76.69.44.97,donmcclure@sympatico.ca,13309550,000000119991458,5,4,I have occassionally lost access to my sympatico e-mail for a number of years. I would like to have the issue go away or at last understand how it happens. None of the service representatives seem to have this depth of knowledge.,4
253750,20-SEP-11,19-SEP-11,Gloria,,en,70.29.111.201,mplamontagne@sympatico.ca,13316242,000000119986813,4,4,"Based on my last problem,all was good.",5
253751,20-SEP-11,13-SEP-11,Tony,,fr,174.92.240.194,cjab@bell.net,13235754,000000119837032,4,4,,3
253752,20-SEP-11,19-SEP-11,Abbey,,en,184.147.40.219,greenes@sympatico.ca,13311306,000000119993369,1,1,"I was spoke to someone in the Philippines for 15 minutes without any resolution to simple inquiry... we were looking at a home outside of the city and I phoned Bell to check if high speed internet was available in the area. 
I then phoned another number and spoke to someone in Canada.  The Canadian representive had no problem at all looking up the new service address and advising high speed internet was not available, however we could probably use a stick.
Each time I phone Bell and speak to someone oversees the call is a disaster!  I believe the one thing Bell can do to improve my recent experience is to employ Canadians... people who UNDERSTAND the English language (not just try to speak it).",2
253753,20-SEP-11,19-SEP-11,Imed,,fr,174.92.236.131,gguimond@sympatico.ca,13311016,000000119988853,5,,"Je suis victime d'un ""hacker"" et votre représentant Imed ,qui m'a donné un service extraordinaire , m'a expliqué que mon
problème était maintenant entre les mains de la ""cellule de crise"" et qu'on me rappellerait . J'attends toujours cet appel.
Un A+ pour votre technicien Imed. Par contre j'attends avec
anxiété la suite des événements.
",5
253754,20-SEP-11,19-SEP-11,Joshua,,en,76.70.100.212,ronseabrooke@sympatico.ca,13318508,000000119976749,1,1,Keep your word,1
253755,20-SEP-11,19-SEP-11,Deepika,,en,70.27.99.7,sopher@sympatico.ca,13319504,000000119969719,4,4,Bell CANADA. Please keep jobs in CANADA.  WE (CANADIANS) need jobs.,3
253756,20-SEP-11,19-SEP-11,Rodrigues,,en,70.27.47.5,beth_john.roushorne@sympatico.ca,13307220,000000119997459,5,4,You could have avoided sending me a new modem that cost me about 1 1/2 hours including 45 minutes waiting on hold for the eventually good service,3
253757,20-SEP-11,19-SEP-11,Sami,,fr,174.92.178.228,yvon18@sympatico.ca,13321468,000000119981425,5,4,parler mieux en francais tres difficile de se faire comprendre parfois.,5
253758,20-SEP-11,19-SEP-11,Masood,,en,70.26.160.177,david.clarke6@sympatico.ca,13308986,000000119983330,4,4,,5
253759,20-SEP-11,19-SEP-11,Bedre,,en,70.53.107.98,susan.tamblyn@sympatico.ca,13319888,000000119976528,5,5,,5
253760,20-SEP-11,20-SEP-11,Abdallah,,fr,74.15.114.136,josephmarketing@bell.net,13313146,000000119998829,4,2,,5
253761,20-SEP-11,19-SEP-11,Shalini,,en,174.91.63.48,rogerpetersen@sympatico.ca,13318450,000000119971407,5,5,"Nothing! Your rep went out of her way to be of service to me. I am most grateful for her assistance.
Please tell her how pleased I am for her deternination to see that my difficulty with my conpurter was completeltly resoved. ",5
253762,20-SEP-11,19-SEP-11,Hakim,,fr,174.92.219.160,francelorrain@sympatico.ca,13310502,000000119985212,5,5,,5
253763,20-SEP-11,19-SEP-11,Ali,,en,64.228.145.152,susan.varney042@sympatico.ca,13319890,000000119970947,5,3,assistance was very thorough. No improvement needed,5
253764,20-SEP-11,19-SEP-11,Randy,,en,70.31.122.212,canajaneh@sympatico.ca,13307834,000000119980362,4,4,faster ...I literally was on the phone with him for a minimum of an hour !,3
253765,20-SEP-11,19-SEP-11,Jamel,,fr,70.48.191.242,gmadion@sympatico.ca,13311198,000000119996600,4,5,Tout est bien. J'ai été très bien servi.,5
253766,20-SEP-11,19-SEP-11,Nelly,,en,174.88.206.12,larrynavery@bell.net,13314078,000000119969966,1,1,adequately train your staff,2
253767,20-SEP-11,19-SEP-11,Kevin,,en,216.208.118.205,hicksfarms@sympatico.ca,13311712,000000119976808,3,3,,3
253768,20-SEP-11,19-SEP-11,Elmer,,en,65.92.32.185,g-jmccreary@sympatico.ca,13310640,000000119995754,5,5,,5
253769,20-SEP-11,19-SEP-11,Mohamed,,en,70.29.237.59,pfeiffer@sympatico.ca,13317354,000000119970721,5,5,,5
253770,20-SEP-11,19-SEP-11,Walid,,fr,70.53.216.192,alivin@sympatico.ca,13306224,000000119982187,4,4,,4
254221,16-SEP-11,13-SEP-11,Chelsey,,fr,67.68.109.164,leopold.moukolo@sympatico.ca,13241138,000000119854762,5,5,,5
254222,16-SEP-11,15-SEP-11,Jamila,,fr,69.157.178.218,sbeauchamps@sympatico.ca,13273126,000000119894413,2,1,C'EST LA MINORITÉ QUI NE FONT PAS LEUR JOB COMME IL SE DOIT,5
254223,16-SEP-11,15-SEP-11,Anne-Marie,,en,24.235.168.56,susan.calder@sympatico.ca,13273840,000000119892977,5,4,"Send new modem with next day delivery.  I am without my Bell Internet connection for several days, including the weekend",4
254224,16-SEP-11,15-SEP-11,Hassen,,fr,69.157.178.218,sbeauchamps@sympatico.ca,13273130,000000119907191,5,5,"TRÈS BON SERVICE 
MERCI",5
254225,16-SEP-11,14-SEP-11,Daniel,,en,76.71.94.193,jakukoly@sympatico.ca,13253292,000000119886627,5,5,,4
254226,16-SEP-11,10-SEP-11,Karla,,en,76.71.78.15,meg350@bell.net,13206694,000000119792275,5,4,nothing,5
254227,16-SEP-11,15-SEP-11,Manonmani,,en,174.88.148.234,tthl@sympatico.ca,13274378,000000119894294,1,1,"After an hour of being on the phone with no resolution, the service rep told me she would call me back later in the day with a resolution.
She never called back or tried to follow up via email.
I view that service incident as beyond pathetic. ",1
254228,16-SEP-11,09-SEP-11,Jaime,,en,67.71.149.22,barbkueber@bell.net,13190082,000000119775282,4,4,,5
254229,16-SEP-11,15-SEP-11,Mark,,en,64.231.65.157,yasmar@sympatico.ca,13274864,000000119904857,5,5,,5
254230,16-SEP-11,15-SEP-11,Rahma,,fr,76.65.122.193,marthe-dave-bureau@sympatico.ca,13269908,000000119891250,5,5,,5
254231,16-SEP-11,15-SEP-11,Jamie,,en,76.69.127.224,adam-eve-clarke@sympatico.ca,13261730,000000119902709,5,4,nothing the gentlemen was very helpfull,5
254232,16-SEP-11,15-SEP-11,Karla,,en,174.94.56.18,vixca@bell.net,13274586,000000119910854,5,4,,4
254233,16-SEP-11,15-SEP-11,Kyle,,en,76.71.151.23,wilhelmine.depencier052@sympatico.ca,13274734,000000119909690,5,3,fixed it for me,4
254234,16-SEP-11,13-SEP-11,Mohammed shafeeq,,en,70.53.130.129,landr@bell.net,13240952,000000119848429,3,1,"I was told a ""Higher level technician"" would get back to me within 24 to 48 hours with a resolution of the problem.
it is now 3 days (72 hours) later and no one has gotten back to me or resolved the problem.

Customer Care Rep tried and was nice, but did not know how to resolve problem and ""higher level technician"" never got back to me.  Not Customer Care Rep's fault; fault of general Bell system and mythical ""higher-level technician"".",2
254235,16-SEP-11,23-AUG-10,Skander,,fr,65.92.216.194,carrier10@sympatico.ca,9220002,000000110778488,4,2,"J'aimerais avoir Outlook et je ne
sius pas capable de le l'instaler.
pourriez-vous m'aider.

     Merci",5
254236,16-SEP-11,14-SEP-11,Shirin,,en,64.229.178.209,rrichmo@bell.net,13258760,000000119880361,3,4,,4
254237,16-SEP-11,14-SEP-11,Hechmi,,fr,24.122.228.183,annray7@sympatico.ca,13248466,000000119886390,3,1,Il s'agit d'un trouble récurent qui dure depuis 15 jours et qui n'est toujours pas réglé,5
254238,16-SEP-11,15-SEP-11,Nayeem,,en,65.95.7.88,selmeczi@sympatico.ca,13273236,000000119911803,4,4,I had to wait over 10 min to speak to an agent. shorter waiting time please and thank you,3
254239,16-SEP-11,14-SEP-11,Henry,,en,174.91.104.73,plumhllmj@sympatico.ca,13257950,000000119869069,2,2,"WHAT YOU ARE DOING RE YOUR INTRNET CHANGE IS GREEK TO MOST OF YOUR CLIENTS, YOU ARE LAX BECAUSE YOU DONT SEN OUT EXPLANATORY LETTERS WITH SENSJIBLE DIRECTION",2
254240,16-SEP-11,14-SEP-11,Jose,,en,67.71.65.157,bethrocks@sympatico.ca,13248946,000000119883962,5,5,nothing,4
254241,16-SEP-11,11-SEP-11,Johanna,,en,69.159.7.63,len.horner@sympatico.ca,13213976,000000119807757,5,5,Your representative was very knowledgable.,4
254242,16-SEP-11,15-SEP-11,Manonmani,,en,70.50.215.122,mgalda99@sympatico.ca,13270246,000000119889318,5,5,"nothing, this kind lady in India was courteous and very efficient.  Problem solved in seconds.  Great job!",5
254243,16-SEP-11,14-SEP-11,Jason,,en,70.49.110.220,bcgiles@sympatico.ca,13248784,000000119870013,4,4,,3
254244,16-SEP-11,15-SEP-11,Asiya,,en,65.95.247.7,dumddummajo@sympatico.ca,13265019,000000119900399,5,4,I DO NOT KNOW TOO MUCH ABOUT COMPUTORS SO i WAS OK WITH IT.,5
254245,16-SEP-11,15-SEP-11,Melissa,,en,174.91.78.131,s_sl@sympatico.ca,13272894,000000119896764,4,5,,4
254246,16-SEP-11,15-SEP-11,Syed Mustafa,,en,184.147.35.102,ted.smithson088@sympatico.ca,13274036,000000119897271,4,4,"language barrier needs to be rectified, as it was difficult to understand the techie, needed to have a good # of repeated questions and responses !!",3
254247,16-SEP-11,15-SEP-11,Afroze,,en,70.27.193.76,jeff.milburn@sympatico.ca,13267472,000000119911973,2,2,Monitor your network and make customer care reps aware of outages so they don't waste the customer's time with unnecessary testing.  ,3
254248,16-SEP-11,15-SEP-11,Ivette,,en,24.36.213.248,issyonick@sympatico.ca,13266978,000000119913969,3,3,on the sign in page it still show that don't own this computor,4
254249,16-SEP-11,15-SEP-11,Sana,,fr,67.71.180.182,glen.mudie@sympatico.ca,13266204,000000119894851,5,5,,5
254250,16-SEP-11,15-SEP-11,Arun,,en,70.27.60.249,ldregan@sympatico.ca,13268892,000000119898252,5,5,,5
254251,16-SEP-11,14-SEP-11,Slim,,fr,184.146.253.221,martineautremblay@sympatico.ca,13255994,000000119885638,3,4,,4
254252,16-SEP-11,15-SEP-11,Mallika,,en,70.29.112.110,elanderson@sympatico.ca,13265218,000000119902397,3,2,not sure.  the problem was complex.,4
254253,16-SEP-11,15-SEP-11,Melvin,,en,70.29.112.110,elanderson@sympatico.ca,13265220,000000119898043,2,2,"this was a complex problem, requiring more trials on my part, and another call.",4
254254,16-SEP-11,13-SEP-11,Helmi,,en,70.50.45.52,goldmine@bell.net,13238284,000000119857214,1,3,,1
254255,16-SEP-11,15-SEP-11,Shyam,,en,70.49.9.36,tom.greggain@sympatico.ca,13274244,000000119913134,5,5,nothing,5
254256,16-SEP-11,15-SEP-11,Ericka,,en,67.71.147.222,eanewcombe@sympatico.ca,13265078,000000119912477,3,4,Resolve the problem faster.  I had a long wait on hold then the technician seemed to be at a loss for what to do (keep trying the same things over and over and hope something changes) and when she tried to escalate there was no one available so I had no internet for about half a day. ,3
254257,16-SEP-11,09-SEP-11,Aroua,,fr,70.24.234.34,m.j.denis@sympatico.ca,13196080,000000119772901,5,5,,5
254258,16-SEP-11,15-SEP-11,Genevieve-Marie,,en,70.50.80.25,darlene.chiovitti@sympatico.ca,13264298,000000119913159,5,5,,5
254259,16-SEP-11,15-SEP-11,Meriem,,fr,67.68.120.194,yolandebolduc@sympatico.ca,13274920,000000119894366,5,5,Rien tout était parfait.,5
254260,16-SEP-11,15-SEP-11,Marc,,fr,70.30.155.241,lacbrule@bell.net,13268724,000000119890048,5,5,rien,5
254261,16-SEP-11,15-SEP-11,Shinoj,,en,64.229.81.60,gilbet.murray@sympatico.ca,13266128,000000119914884,4,4,,5
254262,16-SEP-11,15-SEP-11,Brady,,en,174.92.114.43,matthew.reay@sympatico.ca,13270028,000000119910098,5,5,nothing,5
254263,16-SEP-11,13-SEP-11,Alex Arnoldo,,en,70.24.153.102,loon.lake@sympatico.ca,13241420,000000119861884,2,1,"provide a solution after 20 minutes of talking
",3
254264,16-SEP-11,14-SEP-11,Emely,,en,174.95.137.4,albert.birch@sympatico.ca,13248086,000000119863169,5,5,nothing........,5
254265,16-SEP-11,14-SEP-11,Yousri,,fr,70.53.248.182,lapoinm.hamell@sympatico.ca,13254856,000000119867334,5,4,,4
252698,19-SEP-11,18-SEP-11,Sarah,,fr,69.159.91.100,therrien_plamondon@sympatico.ca,13304836,000000119962085,5,5,"Installer Fibe plus rapidement dans mon quartier :-)
J'ai hâte que le système soit en place",5
252699,19-SEP-11,17-SEP-11,Rudys,,en,38.99.141.34,phillip.pearlston005@sympatico.ca,13295012,000000119952032,5,5,,5
252700,19-SEP-11,09-SEP-11,Ajay,,en,70.53.74.80,bpbush@sympatico.ca,13190494,000000119762819,3,1,I didnt have my password he was to call back at 4:30 never did,3
252701,19-SEP-11,16-SEP-11,Wassim,,fr,174.91.245.161,michel_luce.lalonde@sympatico.ca,13283460,000000119935418,4,4,"il y a 7 jour que j'étais sans service...
le 9 septembre on m'avait promis un modem entre 2 à 4 jours....que c'est-il passé....
l'instalateur qui est venu aujourd'hui était très bien...",4
252702,19-SEP-11,18-SEP-11,Nebgha,,fr,65.93.129.190,daniel.levesque@bell.net,13299138,000000119964558,3,1,J'ai encore le même problème. Un technicien niveau 2 devait communiquer avec moi et j'attends toujours son appel!,2
252703,19-SEP-11,07-SEP-11,Sofien,,fr,70.48.18.178,reine.veillette@sympatico.ca,13171916,000000119714136,5,4,,4
252704,19-SEP-11,18-SEP-11,Erick,,en,65.94.79.246,si.glazer@sympatico.ca,13304321,000000119968094,5,5,,5
252705,19-SEP-11,17-SEP-11,Melvin,,en,174.94.33.158,casimpson@sympatico.ca,13289434,000000119950212,2,1,"Spent some time troubleshooting my connection.
",2
252706,19-SEP-11,17-SEP-11,Hector,,en,174.89.30.39,terrancepulham@sympatico.ca,13296772,000000119956729,5,4,Nothing-he went directly to the cause and fixed it.,5
252707,19-SEP-11,18-SEP-11,Edwin,,en,70.27.160.157,wendylieb@bell.net,13305176,000000119958231,5,5,"the wait time for this call was reasonable - approximately 6 minutes.  However, this was the second time trying to contact a technician via telephone - the previous wait exceeded 20 minutes and I terminated the call",4
252708,19-SEP-11,17-SEP-11,Anne-Marie,,fr,64.228.83.170,bmorneau@sympatico.ca,13289086,000000119952417,4,4,"C'est excellent, la demande a ete resolue.",4
252709,19-SEP-11,17-SEP-11,Naveed,,en,184.145.103.202,t.peters@sympatico.ca,13296696,000000119946999,2,2,takes to long to get a hold of someone when the lines are down. need to use cellphone and it just wastes minutes ,2
252710,18-SEP-11,08-SEP-11,Celina,,en,69.156.90.122,doodles4@sympatico.ca,13178584,000000119728821,5,,"I find that my internet is slow, I am was told by a bell rep do not remember the name of this rep, but I was told that I am not really getting what I am paying for.  My husban and I have never used any other company for our phone line, we have had bell internet for many many years as well, not a all satisfied with be Satellite.",3
252711,18-SEP-11,17-SEP-11,Mohamed,,fr,76.64.114.206,dgm1977@bell.net,13290250,000000119955415,5,5,Tout était absoluement parfait au dela de mes espérances. Merci Mohamed,5
252712,18-SEP-11,17-SEP-11,Sharadha,,en,184.147.200.31,weir40@sympatico.ca,13297304,000000119945595,3,4,Give a Canadian a job,4
252713,18-SEP-11,17-SEP-11,Michelle,,en,76.71.155.16,alchriswc@sympatico.ca,13288380,000000119945939,1,1,Michelle hung up on me. ,3
252714,18-SEP-11,17-SEP-11,Emmanuel,,en,70.50.56.71,robert.plewes@sympatico.ca,13295638,000000119953996,4,4,A week ago the custoomer ser. guy did not help that is why we had to try again yesterday.,
252715,18-SEP-11,17-SEP-11,Jayaraman,,en,76.68.114.93,parkinsons@sympatico.ca,13294820,000000119956314,3,4,Communication was challenging to understand,4
252716,18-SEP-11,17-SEP-11,Shoiab,,en,69.159.46.96,jtdal6@bell.net,13292484,000000119955859,5,5,nothing,5
252717,18-SEP-11,17-SEP-11,Glenn,,en,70.27.90.43,raya@sympatico.ca,13295366,000000119943433,5,5,,5
252718,18-SEP-11,17-SEP-11,Shoiab,,en,70.24.214.229,chuckiee@bell.net,13289664,000000119953960,5,4,You do a world class service...,5
252719,18-SEP-11,17-SEP-11,Stephane,,en,67.70.18.216,jimhel@sympatico.ca,13292162,000000119952894,5,5,,4
252720,18-SEP-11,17-SEP-11,David,,en,67.71.136.139,janetdon@sympatico.ca,13291876,000000119951522,5,5,,5
252721,18-SEP-11,17-SEP-11,Adeline,,en,64.229.168.93,mitchnick@sympatico.ca,13294170,000000119942407,5,5,Hard to hear her.,5
252722,18-SEP-11,16-SEP-11,Brahim,,fr,76.65.103.219,nicole01@bell.net,13284216,000000119925158,3,4,L'agent aurait pu parler moins vite et articuler mieux.,4
252723,18-SEP-11,17-SEP-11,Marouen,,fr,204.101.237.139,luc.lattion@sympatico.ca,13293394,000000119945086,5,5,Rien,5
252724,18-SEP-11,12-SEP-11,Carla,,en,184.144.9.81,kandj5@sympatico.ca,13225270,000000119824943,5,5,"Nothing.  Very helpful, just hope it works.  Seems like my issues get resolved, but then the promises never come through.",5
252725,18-SEP-11,17-SEP-11,Mouna,,fr,69.156.204.7,nicoleanrde01@sympatico.ca,13294598,000000119946693,5,5,"rien de plus je crois, 
Mouna a été d'une patience angélique avec moi.

Merci beaucoup",5
252726,18-SEP-11,17-SEP-11,Josue,,en,174.91.9.234,thefindlays@sympatico.ca,13296802,000000119951420,4,4,,4
252727,18-SEP-11,15-SEP-11,Jean,,en,184.146.101.248,eltahry@sympatico.ca,13265284,000000119913566,5,4,,4
252728,18-SEP-11,13-SEP-11,Arjuman,,en,74.14.196.21,riddell_9@sympatico.ca,13244628,000000119855257,1,1,"the repairman who came to fix our internet-could have fixed our internet
instead of staying 5 minutes getting our DSL light to stay on-then saying
well that should work - then leave!!!!
we had been without internet usage for 
what seemed like forever, we were all very excited knowing he was coming - then he didn't fix anything.
another repairman came on Sat.17
he stayed until our problem was fixed
EXCELLENT
",
252729,18-SEP-11,17-SEP-11,Iris,,en,70.29.120.20,thandrews@sympatico.ca,13296792,000000119941945,5,5,"Supply me with a better memory. Enabling me to switch my hearing aid back to telephone after talking to my wife briefly.

That's a joke son!",5
252730,18-SEP-11,07-SEP-11,Shawn,,en,76.64.134.69,derek.burrows3@sympatico.ca,13163804,000000119723338,2,2,Bell needs to have a basic low price for older persons who do not use the internet often.  We just need to send a few e-mails to family and friends we do not do any downloading or view any movies etc.  Bell needs to make some changes because I am thinking about changing my internet provider.,
252731,18-SEP-11,17-SEP-11,Porushotham,,en,70.29.17.137,markfinkelstein@sympatico.ca,13293748,000000119954581,4,4,"I happened to get a very good Bell employee (in India I think), but most of the ones I get in India are not very good. You should reevaluate your outsourcing.",3
252732,18-SEP-11,17-SEP-11,Eya,,fr,174.93.235.199,jel@sympatico.ca,13292064,000000119942327,4,4,Me transfere du premier coup au bon endroit,4
252733,18-SEP-11,17-SEP-11,Victoria,,fr,76.68.136.90,schalifour@sympatico.ca,13296078,000000119945500,4,5,,4
252734,18-SEP-11,17-SEP-11,Ajay,,en,70.30.73.210,pollyspc@sympatico.ca,13295120,000000119942673,5,5,absolutely nothing....everything was great...thankyou,5
252735,18-SEP-11,16-SEP-11,Clarisse,,fr,70.29.234.87,raymond1951@sympatico.ca,13285218,000000119930234,5,4,M'envoyer une confirmation par E-mail que mon problème est résolu.,4
252736,18-SEP-11,17-SEP-11,Ramy,,fr,216.208.205.90,jeanic01@sympatico.ca,13292031,000000119949103,4,4,,5
252737,18-SEP-11,17-SEP-11,Sihem,,fr,174.91.249.201,kdegue@sympatico.ca,13292710,000000119948486,5,5,,5
253231,16-SEP-11,15-SEP-11,Gattu,,en,184.144.38.199,iolejon@sympatico.ca,13266938,000000119911667,3,1,Nothing was fixed,3
253232,16-SEP-11,15-SEP-11,Bilel,,fr,76.71.192.134,agathe.boily@sympatico.ca,13261816,000000119903729,4,3,vérifier si mon système fonctionnait bien avant de me quitter...,3
253233,16-SEP-11,15-SEP-11,Gerardo,,en,174.88.203.223,gregoryconnor@sympatico.ca,13266368,000000119898331,1,1,"Do what you say you're going to do. Every request I've made has been fumbled, ignored & follow-up, sometimes multiple, required. Huge waste of time.
Absolutely ridiculous customer service.",1
253234,16-SEP-11,15-SEP-11,Jose,,en,174.91.192.49,james.kollen@sympatico.ca,13267160,000000119909444,5,5,Nothing,5
253235,16-SEP-11,15-SEP-11,Catherine,,en,174.91.245.87,cy.forde@sympatico.ca,13264098,000000119894299,5,5,"I was very please with the service,the young lady was very kind,you should be very please to have her working for your company.",5
253236,16-SEP-11,15-SEP-11,Manuel,,en,70.50.218.62,a.leister@bell.net,13261596,000000119911988,3,1,after speaking to the rep i still did not have my internet service,
253237,16-SEP-11,15-SEP-11,Anis,,fr,65.94.176.231,laframboise3@sympatico.ca,13268740,000000119911088,5,5,"Rien; le service d'Anis a été excellent du début à la fin!!",5
253238,16-SEP-11,14-SEP-11,Aurea,,en,70.26.97.92,ronald.cole097@sympatico.ca,13258672,000000119888269,5,5,Nothing,5
253239,17-SEP-11,16-SEP-11,Med Jamel,,en,76.68.203.241,valerie.robidas@bell.net,13287326,000000119917865,5,5,,5
253240,17-SEP-11,16-SEP-11,Kevin,,en,70.31.63.187,rufus050@sympatico.ca,13285794,000000119917488,5,5,Very satisfied with Kevin's response to our problem.,5
253241,17-SEP-11,16-SEP-11,Med walid,,fr,67.71.117.139,andore@sympatico.ca,13275936,000000119933805,4,4,,3
253242,18-SEP-11,17-SEP-11,Sam,,en,70.29.122.128,larry1@sympatico.ca,13293018,000000119953839,5,3,"There seems to be a problem with my modem. The suggestion of a getting a new modem would be appreciated.  Plus now, when I boot up my computer I get error messages about programmes running that I have never had before.  I may be calling again.",5
253243,18-SEP-11,17-SEP-11,Joshua,,en,76.71.155.16,alchriswc@sympatico.ca,13288378,000000119949106,4,4,"Joshua listened to my concerns, and took the time to find a solution to resolve the issue.",3
253244,18-SEP-11,17-SEP-11,Hal,,en,74.198.9.197,perelgut@sympatico.ca,13294952,000000119956814,3,1,"We still do not have Internet access through Bell.

Many promises have now been made and none delivered.

When this is resolved, I want to speak with your Executive Care management about the poor handling.",2
253245,18-SEP-11,17-SEP-11,Shinoj,,en,67.70.196.19,lmarshall1@sympatico.ca,13293292,000000119955321,3,2,Wait five minutes and re-try,3
253246,18-SEP-11,17-SEP-11,Asra,,en,65.95.130.121,ja-han@sympatico.ca,13291766,000000119954393,3,1,"Taken care of the problem with the internet speed and give me what I pay for.
It's not Asras fault that she has to repeat what every other rep has said before her that I have talked to. It's Bells crap Speedsrtream 5200 and line speed that is the problem.",1
253247,18-SEP-11,17-SEP-11,Obaidullah,,en,74.15.102.3,k.ferguson@sympatico.ca,13292572,000000119954374,5,4,,5
253248,18-SEP-11,17-SEP-11,George,,en,64.229.229.187,chrlyns6@bell.net,13289660,000000119945727,3,4,,3
253249,18-SEP-11,17-SEP-11,Sarah,,en,184.144.22.124,jfrid@bell.net,13292112,000000119945861,5,5,"Avoid the rude, unhelpful first agent I dealt with. Sarah was a joy, a lifeline, my new ""best friend"", couldn't have been more gracious and gave me more than I asked for, making my life easier.  I wish I could contact her directly next time I have a glitch.  Joyce Frid",5
253250,18-SEP-11,17-SEP-11,Mudilyar,,en,70.26.160.230,reynoldsrg@sympatico.ca,13295484,000000119947814,5,5,I don't know what else could have been done to improve the service as the problem was addressed in a timely and professional manner.,5
253251,18-SEP-11,09-SEP-11,Jose,,en,74.15.60.120,gildol@sympatico.ca,13193116,000000119771162,1,1,UNDERSTAND ENGLISH AND HAVE PEOPE TO UNDERSTAND THE PROBLEM,2
253252,18-SEP-11,17-SEP-11,Suresh kumar,,en,74.12.117.52,clifton.dagg@sympatico.ca,13289722,000000119952069,5,5,,4
253253,18-SEP-11,16-SEP-11,Med Ali,,fr,65.93.170.128,andre.h.rinfret@sympatico.ca,13275940,000000119934196,4,4,,5
253254,18-SEP-11,17-SEP-11,Reina,,en,174.91.86.215,florajin@sympatico.ca,13290900,000000119952696,4,4,,4
253255,18-SEP-11,17-SEP-11,Nathan,,en,65.93.109.174,d_stubb@sympatico.ca,13289930,000000119943986,4,4,,4
253256,18-SEP-11,17-SEP-11,Aleem,,en,65.92.189.97,a.yaworski@sympatico.ca,13288182,000000119942963,1,1,Speek to a canadian,1
253257,18-SEP-11,17-SEP-11,Stephen,,en,65.92.189.97,a.yaworski@sympatico.ca,13288184,000000119941910,1,1,Wanted to speak with a Canadian. Got disconected and no call back. No Canadian.,1
253258,18-SEP-11,14-SEP-11,Wael,,fr,174.95.228.144,glessard2020@sympatico.ca,13252386,000000119865380,5,5,rien,5
253259,18-SEP-11,17-SEP-11,Naveed,,en,67.70.47.142,jpmeyers@sympatico.ca,13292424,000000119953683,1,1,Don't lie to me and then try to sell me something I don't need. I call for assistance setting up anew router to my modem and the rep advised me that my current modem doesn't permit attaching routers and informed me that he could sell me a new router/modem.  Iended up figuring it out on my own and it all works fine without having to buy anything else,2
253260,18-SEP-11,17-SEP-11,Sajid,,en,74.14.88.15,nancy.woodhouse@bell.net,13294462,000000119954577,4,3,Sajid did fine but the department to resolve my issue was closed at the time,5
253261,18-SEP-11,14-SEP-11,Hassen,,fr,65.94.183.5,skyppi2@bell.net,13259414,000000119868432,2,1,"premièrement le monsieur en question était impatient et brusque; ce n'est pas donné à tout le monde d'être des génies d'informatique, sinon je n'aurais pas eu besoin de votre aide.  Le monsieur en question a oublié de mentionner qu'il fallait supprimer la première clé avant d'installer la nouvelle, c'est le pourquoi ça ne pouvait pas fonctionner.",4
253262,18-SEP-11,17-SEP-11,Mohamed,,fr,70.30.255.78,g.nolin@sympatico.ca,13291026,000000119945263,4,4,,4
253263,18-SEP-11,16-SEP-11,Anis,,fr,70.53.175.207,nicolette@bell.net,13284228,000000119920044,5,4,,5
253264,18-SEP-11,17-SEP-11,Hassan,,en,76.65.4.50,hzandstra@sympatico.ca,13291624,000000119944941,3,4,"Explain openly ad frankly why I have had to receive more than 10 Bell Technicians to repair my connectivity and web browsing capability.  It took years (really) to get them to admit that the distance from the service office was such that it was impossible to provide the  high speed service I paid for.  Bell did not deliver what they said they would, and I was billed all these years for the dull amount.  AND NOW you claim to have repaired it, but never explained what was changed and why this could not be done before.    Nit very convincing, I'd say!",1
253265,18-SEP-11,17-SEP-11,Wassim,,fr,74.12.162.44,corbeil3@sympatico.ca,13289812,000000119954797,5,2,"ce n'est pas la faute du conseiller, il a réglé sur le champ mais dans la soirée le même problème est apparu et il  persiste depuis.",3
253266,18-SEP-11,17-SEP-11,Seshidhar,,en,65.95.147.58,dwcoghlan@sympatico.ca,13290492,000000119955352,5,5,,5
253771,19-SEP-11,17-SEP-11,Juan,,en,64.231.0.94,sheldon333@bell.net,13296204,000000119953306,1,1,"The service rep. either lied to me or was not trained properly either way poor service !! My internet was not working that evening...after about 90 min. going through all kinds of checking from your service tech support following all his instructions with NO success. He then told quite clearly that the problem is my computer and that he will send a techncian to my to my apt.tofix my problem. After being on hold for a few minutes he told me an appointment was made for Sunday 18th between 8am and 1pm and will fix the problem with my computer.
I was surprised that Bell would do this and asked if there would be a charge for
this and he said no.
I waited  until about 12 noon and thought I check out the internet and it did allow me in!!!
I took the time to call into Bell to cancel the apptment and the service rep told me there is no order for anyone to come out,also he said that Bell do not come out to fix computers which was no surprise to me. I think the service tech on Saturday had lied to me (Shame him and Bell)!!
If you check my records files  you will see I had nothing other than shameful service.
As a 77 yr old senior and retired business owner also had a career training students in sales and service to the public. In my opinion for me Bell fails.
I wonder if I will get a call on this
matter...I doubt it!!
Sheldon Neskar
The Bell Executives in this case should
be ashamed.",1
253772,19-SEP-11,16-SEP-11,Deepika,,en,130.15.121.138,apesz@sympatico.ca,13276122,000000119916039,2,1,"Investigate the matter more thoroughly, as my services are still malfunctioning. This is also not the first time this particular problem has existed.",
253773,19-SEP-11,18-SEP-11,Imed,,fr,76.65.121.89,lor.ray@sympatico.ca,13302018,000000119968945,5,5,,5
253774,19-SEP-11,11-SEP-11,Soumaya,,fr,76.68.148.118,lionel@bell.net,13214062,000000119803593,4,5,,4
253775,19-SEP-11,17-SEP-11,Adam,,en,67.226.174.50,thomaspltt@sympatico.ca,13296838,000000119942702,5,5,"None, the rep was fabulous from beginning to end",5
253776,19-SEP-11,09-SEP-11,Diego,,en,206.172.14.11,ronald.mclean@sympatico.ca,13198868,000000119771137,5,5,nothing,5
253777,19-SEP-11,16-SEP-11,Johnny,,en,70.26.186.148,r.alderton@sympatico.ca,13285070,000000119918479,5,4,everything is just great i worked for   nortel they have cut my pension by 48%persent so reducing my my internet payment was very good thank you ray alderton,5
253778,19-SEP-11,16-SEP-11,Romeo,,en,70.51.90.251,anpacann@bell.net,13276098,000000119924714,4,4,,4
253779,19-SEP-11,17-SEP-11,Luis,,en,70.49.111.183,colauttibr@sympatico.ca,13289776,000000119943997,2,4,"Not to offend anyone, but

it would be appreciated if your technical advisors could speak the English language without a strong accent which by the time their voices reach my ear their are undistinguishable.",3
253780,19-SEP-11,18-SEP-11,Karla,,en,76.68.45.83,silverbeard@sympatico.ca,13304328,000000119960909,3,1,"I am paying for 2 Mbps speed has generally been coming through most of the time, but in the last week has been as low as 1.2 Mbps to a max of 1.4 or 1.5 and was told this is all that is available now.
If this 25% reduction in speed cannot be resolved then an appropriate reduction in the internet charges should be applied.",3
253781,19-SEP-11,15-SEP-11,Chantal,,en,174.92.61.14,adifonzo@sympatico.ca,13261758,000000119896795,5,4,,4
253782,19-SEP-11,18-SEP-11,Hector,,en,174.95.85.81,kammin@bell.net,13301442,000000119963905,5,5,answered the call more quickly,5
253783,19-SEP-11,18-SEP-11,Nikitha,,en,174.94.17.229,gayle.higgins@sympatico.ca,13300170,000000119965653,5,5,,5
253784,19-SEP-11,16-SEP-11,Roberto,,en,50.101.228.82,cashworth1@sympatico.ca,13277128,000000119936841,4,4,,4
253785,19-SEP-11,18-SEP-11,Patricia,,en,65.95.40.95,m.j.tellier@sympatico.ca,13302140,000000119967967,4,4,,4
253786,19-SEP-11,18-SEP-11,Guy,,fr,174.89.182.153,mgamyot4@sympatico.ca,13302590,000000119962368,5,4,,4
253787,19-SEP-11,18-SEP-11,Achref Badii,,fr,65.92.83.83,m.lainesse@sympatico.ca,13302144,000000119967814,5,4,le temps d`attente avant que quelqu`un repnde,4
253788,19-SEP-11,15-SEP-11,Mohammed,,en,174.88.200.73,verhoeve@sympatico.ca,13274506,000000119893321,3,2,"The rep indicated that I could not use Outlook 2010 as an email-driver with Windows 7 & Sympatico [I find this astounding, considering they are all MS products].

He did set me up with Windows Live email.",3
253789,19-SEP-11,16-SEP-11,Katherine,,en,184.148.67.247,lingfamily8@sympatico.ca,13282272,000000119931814,4,4,,4
253790,19-SEP-11,18-SEP-11,Jose,,en,207.164.79.120,lmarriott@sympatico.ca,13301992,000000119967388,5,5,"Nothing, my problem was solved",3
253791,19-SEP-11,16-SEP-11,Jordan,,en,184.148.67.247,lingfamily8@sympatico.ca,13282274,000000119931137,4,5,He is very pleasant,4
253792,19-SEP-11,16-AUG-11,Gustavo,,en,76.66.127.180,tcbriant@sympatico.ca,12923581,000000119205501,1,1,He gave up.  Did you know that your security system shuts down our 2 routers after not being used for a month?  Today Etienne in Ottawa remedied the problem after 21/2 hours.  at least it seems remedied.  You also changed my password without telling me.  Needs a capital. God Bless Ettiene ,2
253793,19-SEP-11,16-SEP-11,Amany,,fr,184.144.181.127,pierrepaquette38@sympatico.ca,13284866,000000119921578,2,2,,2
253794,19-SEP-11,26-AUG-11,Shawn,,en,184.146.101.124,racdennis@bell.net,13030945,000000119462115,5,5,,5
253795,19-SEP-11,17-SEP-11,Noureddine,,fr,76.67.84.208,m-pgobeil@sympatico.ca,13293468,000000119945511,4,4,,5
253796,19-SEP-11,17-SEP-11,Stephen,,en,76.66.127.180,tcbriant@sympatico.ca,13296744,000000119950061,1,1,Did you know that your security system screws up the router after one month.  After 2 1/2 hours Etienne in Ottawa resolved the problen on Sept 19 after five hours or more with India and Hamilton,2
253797,19-SEP-11,18-SEP-11,Reina,,en,70.27.45.60,noel.meloche@sympatico.ca,13303138,000000119959961,5,5,"Nothing;

The representative was very patient and knowledgeable and worked through the problem without difficulty.",5
253798,19-SEP-11,18-SEP-11,Radhika,,en,207.219.69.171,jgatti@sympatico.ca,13301062,000000119961618,3,2,"First sorry to say but your representative's English was hard to understand. I'm not convinced that a power adapter will fix my problem. I hope I'm wrong. My kids had projects to complete but could not, no internet access. ",3
253799,19-SEP-11,17-SEP-11,Edwin,,en,70.49.241.35,jaraujo2@bell.net,13291902,000000119946913,1,1,"Try NOT disconnecting my services from keeping bad records and hooking it up to someone else!!! 
Will NEVER recommend Bell!!!",1
253800,19-SEP-11,17-SEP-11,Maryssa,,en,76.66.87.212,swdinning@sympatico.ca,13296646,000000119947137,5,5,"Nothing, it was handled quickly and efficiently. Just waiting for the wireless box to arrive.",5
253801,19-SEP-11,18-SEP-11,Olfa,,fr,174.89.76.176,ouellette-louise@sympatico.ca,13303234,000000119960019,5,5,Diminuer le temps d'attente.,5
253802,19-SEP-11,18-SEP-11,Keith,,fr,76.65.163.218,bernard.glaude@sympatico.ca,13298340,000000119960246,5,5,l'agent a donnéun service de qualité supérieur,5
253803,19-SEP-11,17-SEP-11,Ramesh,,en,174.94.33.158,casimpson@sympatico.ca,13289436,000000119951673,5,5,,5
254266,16-SEP-11,15-SEP-11,Melvin,,en,76.75.129.196,cmoses@bell.net,13263918,000000119892145,2,2,when leaving messages and numbers for customers to call back please have Bell rep speak clearly and slowly,
254267,16-SEP-11,15-SEP-11,Melinda,,en,70.31.82.9,marg.anthony@sympatico.ca,13269717,000000119903344,5,4,nothing,4
254268,16-SEP-11,15-SEP-11,Harjeeth,,en,69.159.0.40,hgilchrist@sympatico.ca,13266710,000000119891135,5,5,nothing for this request,5
254269,16-SEP-11,14-SEP-11,Daniel,,en,67.70.29.35,m.graham@sympatico.ca,13255520,000000119885432,5,5,,4
254270,16-SEP-11,01-SEP-11,Lila,,en,70.52.185.225,robert_wolf_toronto@bell.net,13115215,000000119585856,5,5,"The service people are fine but the your products are too expensive. Your mobile internet solution is too expensive and very very low monthly download amount.

I am switching to Mobilicity for unlimited mobile internet.",1
254271,16-SEP-11,14-SEP-11,Larissa,,en,69.157.75.230,robert.patterson052@sympatico.ca,13258556,000000119876668,4,,"I really appreciate the person I was talking to on Sept.14th and she helped to find the problem I was having with the e-mail coming in and going out but I find
today when checking there is still a problem with the outgoing mail. ",
254272,17-SEP-11,16-SEP-11,Cindy,,en,70.53.110.41,joebe1@sympatico.ca,13281114,000000119927375,1,1,"Hi Cindy. 

On my first call, the people in India told me that there was no reported trouble in my area, first of all. If you check into it, a ""huge area"" was out due to a deterioration in a large trunk line, for 4 days. I called them 3 days already into the trouble on my Cell Phone......asking how much longer will it be? I had to call back 2 more times to get someone to understand the situation here to make an appointment.
It seemed like they couldn't decide if I needed an Internet Tech. or a Phone Tech.

The India ladies kept trying to have me check my modem, and lights on it, and I couldn't get them to understand that there was no power/signal comming into the jacks. Why don't they have the information that is happening currant?

The next time I call 310-BELL, I am going to ask for French, and speak to Montreal. 

FYI, the Bell Service Man that came to my door Saturday Morning to explain the situation, was ""excellent"". It took close to 4 hours, to get me fixed, which I understand as to the major troubles they had. He even called me back to confirm that my Internet was working. So I do ""commend"" him, and hope that you can also!

I am requesting that you please forward this to whoever, that can ""CREDIT"" me 4 days, (or whatever Bell feels is fair) off my Bell Bill. I had to drive my son to other houses each day to do his school homework, as he needs the Internet.

I am ""very close"" to switching over to Cogeco Cable, not so much for the 4 days of no service, but because of the India Staff not knowing what is going on when a Customer calls in.


Hoping that you can understand my concern.


Thank You, 
Joe Szasz
519-344-9998 (Dry Loop # Only)",2
254273,17-SEP-11,12-SEP-11,Camille,,en,174.91.114.116,charliefarr@bell.net,13220380,000000119833343,3,4,"My name is Bonnie and I am the person using the internet.  First and foremost, I have cancer and am housebound, when I had the problem with the internet, My call was rerouted to India, I can not understand what the man was saying to me and asked for a canadian technical dept.  I was hung up on.  This happened twice.   I hope your not offended but if you cant undestand you should be redirected.  If it was your mom or sister you would be pretty upset if they were hung up on.   I finally got a lady whose english was clear from the Phillipines and your tech who came was amazing.  So outsourcing is fine but please make sure the english is easier to understand.  Thank you",4
254274,17-SEP-11,16-SEP-11,Moez,,en,74.12.173.150,madocp@bell.net,13282760,000000119934480,5,5,"nothing he was excellent for us and he did a wonderful job he was the best
I never received a service like this at Bell",5
254275,17-SEP-11,16-SEP-11,Diane,,en,216.209.87.194,hockeyjoanne@sympatico.ca,13280132,000000119923251,4,4,,3
254276,17-SEP-11,13-SEP-11,Nizar,,fr,64.228.78.186,jo_bergeron@sympatico.ca,13239848,000000119850550,4,4,,5
254277,17-SEP-11,16-SEP-11,Eric,,en,65.92.233.72,dongmark@bell.net,13278456,000000119922339,3,3,be more sincere and courteous ,3
254278,17-SEP-11,16-SEP-11,Satish,,en,174.88.170.47,regjac@sympatico.ca,13285294,000000119939541,5,5,Get rid of the idiots that said I did not have a problem last time I phoned them. These people corrected all my problems.,3
254279,17-SEP-11,14-SEP-11,Sharon,,en,69.157.119.199,denhart@sympatico.ca,13250576,000000119868906,1,1,emphathy and taking ownership of the issue and attempt to fix it vs. passing the buck,1
254280,17-SEP-11,16-SEP-11,Soumaya,,fr,174.89.209.245,valois.coulombe@sympatico.ca,13287346,000000119921042,5,5,,5
254281,17-SEP-11,16-SEP-11,Jay,,en,69.159.75.189,1150b@bell.net,13275042,000000119937721,4,4,,5
254282,17-SEP-11,15-SEP-11,Haythem,,fr,69.156.129.52,chantoux16@sympatico.ca,13263634,000000119889607,4,4,,4
254283,17-SEP-11,14-SEP-11,Salwa,,fr,70.49.95.23,marc_rollin_2@sympatico.ca,13255748,000000119878894,4,4,,4
254284,17-SEP-11,06-SEP-11,Manel,,fr,70.30.194.139,c072@sympatico.ca,13146228,000000119678270,3,3,,3
254285,17-SEP-11,16-SEP-11,Amy,,en,70.27.51.138,robert013@sympatico.ca,13285556,000000119937687,5,5,"You need to find more employee's like Amy to work in your call center. If it wasn't for Amy's great customer service, I would have Cancelled all my services with your company. Amy went above and beyond to help me get the best deals, and everything that I was looking for. It is very hard to come by a great customer service representive these days. I would like thank Amy for all her help on 9-16-11.

Cheryl Burnett & Robert Thompson",5
254286,17-SEP-11,16-SEP-11,Sanjay,,en,65.95.140.34,kojibo@sympatico.ca,13281846,000000119936587,,,"I chose not to fill in the form on Sanjay. He was very polite and patient and tried to help me, but Mail was not working after we said good bye. 
It may be a problem with Apple. 
I have had to abandon my local mail service, and resort strictly to web-based mail. It might be a good idea forever. My on-board mail has been hacked twice in recent weeks. It is an embarrassment to be seen sending unacceptable material to hundreds of people.

Sanjay tried his best. His supervisor told him to bail out on me, so we concluded our talk.
Hugh  ",
254287,17-SEP-11,14-SEP-11,Troy,,en,76.64.35.126,mgfitzsimmons@bell.net,13256326,000000119866978,4,4,"Keep current records.  After agreeing to a one-time fee for the modem lease, I received a second call offering what I had already agreed to. ",4
254288,17-SEP-11,15-SEP-11,Sihem,,fr,174.92.219.174,mariette.lepage@sympatico.ca,13269802,000000119898883,4,4,Rien tout a été bien recu et compris,5
254289,17-SEP-11,15-SEP-11,Kevin,,en,74.12.45.115,paulinebreau@bell.net,13271532,000000119905074,4,4,,5
252738,18-SEP-11,17-SEP-11,Claudia,,en,65.93.97.111,jaglynn@sympatico.ca,13291812,000000119947936,5,4,"I did have some difficulty in understanding her accent, however she took control of my computer and set up my new modem for me.  She was patient with my lack of knowledge of computer use.  ",5
252739,18-SEP-11,16-SEP-11,Sukumar,,en,184.144.22.185,simpsonteam@sympatico.ca,13286294,000000119924940,2,1,After one and a half yours of working on my problem he said I need a technition.  Fix the problem.  I now have to go through hotmail to get my e-mails,2
252740,18-SEP-11,10-SEP-11,Ricardo,,en,64.229.12.242,j.alexander@bell.net,13204772,000000119780446,5,5,,4
252741,18-SEP-11,14-SEP-11,Mathew,,en,70.52.168.134,esoteric@sympatico.ca,13251488,000000119871286,5,4,"Matthew properly recognized the POSSIBILITY that the modem could be at fault (which it was), something that the previous three calls to Bell failed to do.  (He said it MIGHT be the issue, though he wasn't convinced--but it proved to be so).  I'm very grateful to him. (My first contact with Bell was very frustrating, since after checking the line, they said it wasn't their doing--and politely said I should basically look after it myself!!)",3
252742,18-SEP-11,17-SEP-11,Mary ruksana,,en,173.239.152.130,rumbrio@sympatico.ca,13295856,000000119943674,2,2,Fixed it properly.  Rep reassigned my ID and key for a quick fix but did not actually fix my problem.  As a result I will have to call someone with IT experience to reconfigure my whole network.  I cannot print from any computer nor is my main computer connected properly.,2
252743,18-SEP-11,16-SEP-11,Prem,,en,174.93.11.56,creativemynd@sympatico.ca,13277682,000000119939622,5,4,"I was on hold far too long. 12 minutes by my watch, maybe longer because I didn't start to count right away. That's too long when you are already aggravated from a a crashed server connection.",5
252744,18-SEP-11,20-AUG-11,Shirin,,en,184.147.56.201,tscoleman@sympatico.ca,12965703,000000119312352,1,3,not have your customer relations people either just brush off issue or provide incorrect feedback to the customer. Bell has done everything possible to try and make me cancel my service and move my business elsewhere. Tim,1
252745,16-SEP-11,15-SEP-11,Catherine,,en,70.51.121.131,evpar@sympatico.ca,13265430,000000119904493,4,5,Improve the wireless service on Wascana Ave. The cables etc. were never installed properly when this street developed further in 1985. Both Bell and Rogers workers have commented that the installations were hasty and not thorough back then.,5
252746,16-SEP-11,15-SEP-11,Manoranjith,,en,70.55.49.56,jemclaugh@sympatico.ca,13267492,000000119904126,4,4,,4
252747,16-SEP-11,15-SEP-11,Srinivas,,en,174.91.119.6,clemens_99@sympatico.ca,13263864,000000119903634,4,4,Have someone that speaks better English.  A lot of your staff are very hard to understand.,3
252748,18-SEP-11,16-SEP-11,James,,en,67.71.151.23,madam@bell.net,13282754,000000119923551,3,3,As per confirmation 119 678 931 I am still waiting for this cable.  It was promised for two/three day delivery on September 6????????????????????,3
252749,19-SEP-11,15-SEP-11,Chad,,en,174.95.205.235,rflaherty@sympatico.ca,13272252,000000119912342,3,3,,5
252750,19-SEP-11,18-SEP-11,Badreddine,,fr,70.49.55.37,annapa08@sympatico.ca,13298056,000000119961449,4,4,il a fait tout son possible pour le reste je devrait le faire voir par un thecnicien,5
252751,19-SEP-11,16-SEP-11,Edward,,en,76.68.135.125,amadras@sympatico.ca,13275862,000000119929134,4,5,,3
252752,19-SEP-11,18-SEP-11,Johanna,,en,74.15.71.110,bejaranob@sympatico.ca,13298308,000000119968920,4,5,WAITING TIME COULD BE REDUCED,4
252753,19-SEP-11,18-SEP-11,Med Hedi,,fr,174.95.245.33,joanne.allard@sympatico.ca,13301168,000000119963635,4,5,,4
252754,19-SEP-11,18-SEP-11,Ines,,fr,184.146.253.29,obrienj@sympatico.ca,13303194,000000119962444,4,4,,3
252755,19-SEP-11,17-SEP-11,Isaac,,en,184.144.76.59,sillie@sympatico.ca,13296244,000000119951937,1,1,we are very dissatisfied with bell service.There are many things I would be willing to discuss,1
252756,19-SEP-11,18-SEP-11,Seifeddine,,fr,184.148.210.190,delangisguy@bell.net,13299304,000000119967852,4,4,,4
252757,19-SEP-11,18-SEP-11,Hechmi,,fr,184.148.210.190,delangisguy@bell.net,13299306,000000119968140,4,4,,4
252758,19-SEP-11,17-SEP-11,Rodolfo,,fr,74.14.105.30,EstherDalys@bell.net,13288004,000000119951644,,4,"I am English, but understand French.  The man to install the TV plate left 2 front doors open when he left! My dog ran out!!. He has no road sense and could have been killed. Richard Burke, the computer/telephone installer, helped me get the dog back. He deserves a bonus.  Dog is a member of the family. Some of your staff needs training on door closing. ",3
252759,19-SEP-11,13-SEP-11,Nadyn,,en,184.148.180.114,t_lreed10@bell.net,13246182,000000119856474,5,5,,5
252760,19-SEP-11,10-SEP-11,Philip,,en,70.52.165.63,stevenkidd4@sympatico.ca,13208867,000000119786540,3,3,I have vonage for my home phone and can not use it too make a call too bell I have too use my cell phone and use my min plus I was on the phone for 2HRS 38MIN Maybe even more time,1
252761,19-SEP-11,18-SEP-11,Mohd,,en,206.130.173.59,bwerner@sympatico.ca,13298616,000000119966528,4,3,,4
252762,19-SEP-11,13-SEP-11,Alex,,en,70.50.61.159,huriup@sympatico.ca,13238824,000000119850553,5,5,nothing ,5
252763,19-SEP-11,18-SEP-11,Vikram,,en,174.92.49.64,bnb.mcpeak@sympatico.ca,13298434,000000119958583,4,4,"problem was difficult to define, pleased with Vikram's dedication to resolve and reset system to be able to get email and internet access up and running again. He is very polite professional and understanding, thanks",5
252764,19-SEP-11,18-SEP-11,Nandhini,,en,65.93.91.115,ralph.caines@sympatico.ca,13303632,000000119959344,1,1,English speaking representatives.  Hard to understand. Bring back Canadians.,1
252765,19-SEP-11,15-SEP-11,Chad,,fr,174.92.85.170,ppilon2@sympatico.ca,13271826,000000119904741,4,4,,5
252766,19-SEP-11,18-SEP-11,Mohammed,,en,70.48.212.254,jonesy19@bell.net,13301278,000000119962317,1,1,"still unable to send emails, was suppose to be fixed within 3 hours, was able to send one email but can't send emails again",1
252767,19-SEP-11,18-SEP-11,Jamila,,fr,70.53.186.91,gforest000@sympatico.ca,13300240,000000119961167,3,4,Tenter de donner une approximation du temps d'attente.,4
252768,19-SEP-11,18-SEP-11,Mouna,,fr,184.145.177.179,claude_a.trudel@sympatico.ca,13298960,000000119959977,4,4,Le temps d'attente pour joindre le représentant a été un peu long7 minutes.,4
252769,19-SEP-11,11-SEP-11,Marta,,en,76.68.142.62,markinmuskoka@bell.net,13214484,000000119798742,5,5,,4
252770,19-SEP-11,18-SEP-11,Aswathy,,en,70.51.128.54,dmcivor@sympatico.ca,13299456,000000119963076,5,4,Talk to a tech person from Canada first instead of wasting time with the Indian person.,5
252771,19-SEP-11,17-SEP-11,Leni,,en,76.68.130.125,kampe@sympatico.ca,13292614,000000119955381,5,5,"Nothing could have been done better or faster . 
Thank You ",5
252772,19-SEP-11,09-SEP-11,Danny,,en,70.27.161.102,bnjrandall@sympatico.ca,13190410,000000119778214,4,3,Shorten your waiting queue!,4
253267,17-SEP-11,16-SEP-11,Christianne,,en,67.71.126.159,rskk@sympatico.ca,13285776,000000119924223,5,5,Can't think of anything. very helpful,5
253268,17-SEP-11,16-SEP-11,Patrick,,en,70.26.111.146,juniperh@bell.net,13281432,000000119937296,5,3,A better transition with the TV billing with the phone and iternet billing would have been preferable.  We received no notice that this was going to happen.  The TV bill had been paid and still showed up on the phone/internet bill without any type of indication of what it was for(still unresolved).  On the upside I was very pleased with the customer service person (Patrick) and his manor in dealing with the situation.  I felt as though he understood my frustration.  The entire call lasted nearly an hour.,5
253269,17-SEP-11,16-SEP-11,Hakim,,en,174.93.71.131,kathieh@sympatico.ca,13281578,000000119937644,5,5,Completely satisfied with internet service.,5
253270,17-SEP-11,16-SEP-11,Pradheep Kumaar,,en,70.29.62.143,f.batista@sympatico.ca,13278960,000000119921536,4,4,,5
253271,17-SEP-11,16-SEP-11,Shashank,,en,70.29.93.28,plewto@bell.net,13284898,000000119938051,1,1,"- Shorter wait times
- Be honest and transparent
- Don't make me spend over 30 min. on the phone for something simple.",2
253272,17-SEP-11,16-SEP-11,Mohamed,,fr,70.50.152.30,francoiselafleur@sympatico.ca,13279226,000000119927660,4,4,rien de plus.,4
253273,17-SEP-11,16-SEP-11,Janice,,en,70.51.88.243,larry.richie@sympatico.ca,13281986,000000119936636,5,5,nothing,5
253274,17-SEP-11,16-SEP-11,Travis,,en,76.69.9.190,olar@sympatico.ca,13284396,000000119934318,5,5,I think that you give very good service and you told us what the problem was and we now have it corrected and are back on the internet now.,5
253275,17-SEP-11,06-SEP-11,Jack,,en,65.92.145.194,kgonder@sympatico.ca,13152284,000000119672987,2,1,"repaired the problem,",2
253276,17-SEP-11,16-SEP-11,Habib,,fr,69.157.226.6,jean-paul@sympatico.ca,13280718,000000119929762,5,4,,4
253277,17-SEP-11,16-SEP-11,Arbi,,fr,64.229.87.18,hbsolutions@sympatico.ca,13279984,000000119936625,5,4,,4
253278,17-SEP-11,17-SEP-11,Jose,,en,174.93.69.238,henry_r@sympatico.ca,13280068,000000119940587,5,5,,4
253279,17-SEP-11,15-SEP-11,Iris,,en,65.95.187.49,lchapli@sympatico.ca,13268876,000000119892807,4,4,,4
253280,18-SEP-11,17-SEP-11,Innocent,,en,76.69.27.65,fred.vanhelvoort@sympatico.ca,13290972,000000119942573,5,5,nothing - it was all handled very well and no transfering of calls were required,5
253281,18-SEP-11,13-SEP-11,Lukasz,,en,70.27.60.52,karen.macleod@sympatico.ca,13240450,000000119852133,1,1,"This is my third call to Bell. I received a modem without an ethernet cable. This call was placed to find out why the cable I was promised would be sent to me never arrived. This rep told me that the last rep I talked to didn't place the order. After many apologies, he promised to have the cable sent out, and that I would have the cable by the 16th. It did not arrive.             ",1
253282,18-SEP-11,17-SEP-11,Sarah,,fr,184.144.237.70,moniquewilcott@bell.net,13294264,000000119943543,5,5,"rien, car elle a tous corriger pour moi et ma donner des conseil por limiter les virus",5
253283,18-SEP-11,16-SEP-11,Rene Jose,,en,74.12.184.100,tommcbride@sympatico.ca,13287116,000000119921716,5,4,Everything is OK ,5
253284,18-SEP-11,16-SEP-11,Adarsh,,en,76.64.30.34,kevrev1@sympatico.ca,13281702,000000119933798,5,5,,5
253285,18-SEP-11,17-SEP-11,Vijay,,en,76.67.29.171,greggorbearcat@sympatico.ca,13291340,000000119949022,3,3,,4
253286,18-SEP-11,07-SEP-11,Paul,,en,76.67.10.63,peacheskene@bell.net,13171292,000000119727853,1,1,You could have sent a tech guy out like you finally did on the 17th ,1
253287,18-SEP-11,17-SEP-11,Ravi,,en,65.95.68.39,wtstenhouse@sympatico.ca,13297388,000000119945150,4,4,,5
253288,18-SEP-11,17-SEP-11,Hussain,,en,74.14.199.120,r_russell@sympatico.ca,13295268,000000119944983,5,5,"Fixed the problem the first time. The employee who came on the 17th was extremely knowledable and sympathetic to my issue. He actually convinced me to not leave bell services. I have been on the phone too many times in the last month trying to fix this issue, spent more than an hour each time on the phone, wasting my time. If this issue ever occurs again, I will not tollerate wasting my time not fixing the problem over the phone. To better improve my experience, would be to have sent a technician (the most recent one) to my home to fix the error, and not dilly dally around the issue at hand.",
253289,18-SEP-11,17-SEP-11,Claudia,,en,76.68.100.164,jrcuzz@sympatico.ca,13292440,000000119943601,5,5,,5
253290,18-SEP-11,17-SEP-11,Jose,,en,70.49.28.114,samuel_jackson@sympatico.ca,13295988,000000119942213,5,5,,5
253291,18-SEP-11,17-SEP-11,Sharadha,,en,69.158.71.146,vegaskid@sympatico.ca,13297118,000000119940925,2,3,"Don't assume you know what the problem is right off the bat. Check further into the problem rather than letting the customer feel that they are on an assembly line.
The phone clarity has always been a problem along with strong language accents.",2
253292,18-SEP-11,16-SEP-11,Haythem,,fr,70.53.175.207,nicolette@bell.net,13284230,000000119921254,1,1,,
253293,18-SEP-11,17-SEP-11,Ahmed,,fr,174.89.85.97,jogal@bell.net,13292316,000000119954867,5,5,rien,5
253294,18-SEP-11,17-SEP-11,Luis,,en,70.51.72.151,tmclellan2@bell.net,13296882,000000119956361,3,3,  Make it so I didn't have to stay on the line for 15 minutes to find out that the area was all out and not just mine.,3
253295,18-SEP-11,17-SEP-11,Danilo,,en,64.231.0.232,gibson10@sympatico.ca,13291194,000000119953361,5,5,,5
253296,18-SEP-11,17-SEP-11,Sujay,,en,74.12.116.148,catherine.craig@sympatico.ca,13289448,000000119954423,4,4,,4
253297,18-SEP-11,16-SEP-11,Iris,,en,184.148.114.133,redmatson@sympatico.ca,13285280,000000119918230,5,5,nothing as technician was professional and solved problem quickly,5
253298,18-SEP-11,17-SEP-11,Mayned,,en,69.158.86.89,fasih@bell.net,13290824,000000119946315,1,1,"You guys sucks. I have ordered Fibe TV BUT.. I don;t want to share with you guys. I have decided that I am leaving bell.
",1
253299,18-SEP-11,13-SEP-11,Celina,,en,207.188.72.139,jtippett@sympatico.ca,13240246,000000119839433,5,5,,5
253300,18-SEP-11,17-SEP-11,Franssesca,,en,76.66.134.47,linda.hogarth@sympatico.ca,13293220,000000119944062,5,5,"Nothing.  This was one of my better experiences with Bell Sympatico Customer Care.  Fransseseca is a well-informed, efficient and pleasnat young lady.",5
253301,18-SEP-11,17-SEP-11,Manel,,fr,174.89.223.162,pl.rivest@sympatico.ca,13295076,000000119949404,1,1,Réponses erronées qu'une autre conseillère a corrigées dans un appel subséquent !!!!,1
253302,18-SEP-11,17-SEP-11,Mark,,en,174.91.175.40,brucefarrer@sympatico.ca,13289234,000000119951569,5,5,"None - the customer service representative was outstanding - he fully explained the answer to my questions, offered several suggestions on how to remedy and was extremely professional.",5
253303,18-SEP-11,14-SEP-11,Denis,,fr,184.146.246.80,poitras.claire@sympatico.ca,13257978,000000119868241,5,4,,4
253304,18-SEP-11,30-AUG-11,Prue,,en,174.95.94.3,maria.lucassen@sympatico.ca,13064239,000000119525808,5,5,,5
253305,18-SEP-11,17-SEP-11,Mauricio,,en,184.144.37.38,c.larue@sympatico.ca,13289312,000000119954847,5,5,,4
253804,17-SEP-11,16-SEP-11,Kurt,,en,69.157.20.81,sam3939@bell.net,13285918,000000119919333,5,4,,5
253805,17-SEP-11,16-SEP-11,June,,en,70.50.63.245,bobmarchand3@sympatico.ca,13276750,000000119931145,5,5,,5
253806,18-SEP-11,15-SEP-11,Karingula,,en,74.14.105.46,s.j.raynor@sympatico.ca,13272844,000000119908656,4,4,,5
253807,18-SEP-11,17-SEP-11,Manel,,fr,65.94.252.226,pierre.gaumond@sympatico.ca,13295030,000000119950901,4,4,"mon service internet était très lent au commande,",4
253808,18-SEP-11,17-SEP-11,Mahesh,,en,65.92.124.191,gilmour_996@sympatico.ca,13291222,000000119955827,5,4,Not a thing.  The operators were very helpful and courteous.,5
253809,18-SEP-11,09-SEP-11,Slah,,fr,67.70.100.81,pakama@sympatico.ca,13197722,000000119772122,5,5,,5
253810,18-SEP-11,17-SEP-11,Dilli,,en,70.27.129.33,bandl@sympatico.ca,13288834,000000119955900,2,2,"As I have already wrote in the previous survey I am very disappointed with your ""techs"". Dilli worked very hard to solve my problem,which really was a ""SYMPATICO"" problem in that ""BING"" was the reason for my problems. Why weren't we notified that ""BING"" was having problems? Rather than having me type everything out why won't someone have the common courticey to atleast take the time to phone me at 905-822-7425 to discuss everything. Bill Hutchings (sympatico user since 2004)",2
253811,18-SEP-11,17-SEP-11,Danilo,,en,76.68.107.103,enver.ecosa@sympatico.ca,13290686,000000119957169,1,1,Infoprmed me in avance that thnere were technical difficulties being resolved . i am still left with a temporary bell broadband and unable to use my wireless setup for my laptop.  i can only use my desktop with this temporary broadband,
253812,18-SEP-11,17-SEP-11,Achref Badii,,fr,67.70.132.120,gilbert.mercier@sympatico.ca,13291204,000000119954543,4,4,,5
253813,18-SEP-11,17-SEP-11,Walter,,en,70.29.113.174,billb@sympatico.ca,13289016,000000119944330,3,2,give more interest to the customer and the problem involved.   This has been an ongoing thing since moving to an new area,3
253814,18-SEP-11,17-SEP-11,Katherine,,en,69.156.93.51,stephanie.lalonge@sympatico.ca,13296510,000000119955757,5,5,"Katherine, the customer care representative was patient, polite and very helpful.  However, once again, I must comment on the fact that it appears that Bell needs to alter the equipment being used by reps; their voices sound very distant as if they are speaking far away from their mouth pieces.  This results in the customer having to strain to hear what they are saying and to ask for instructions to be repeated. ",4
253815,18-SEP-11,17-SEP-11,Carmen,,en,74.15.84.88,karsim@sympatico.ca,13292652,000000119945368,2,3,"Password was reset but discovered this morning that all my browsing history and passwords were erased!!
Also was told I can no longer view pictures in email because Hotmail doesn't allow!  Will have to change provider.",2
253816,18-SEP-11,17-SEP-11,Manel,,fr,184.145.250.90,hughyo@sympatico.ca,13291608,000000119945294,5,4,,5
253817,18-SEP-11,17-SEP-11,Nizar,,fr,76.65.100.254,jattie_beirut@sympatico.ca,13291930,000000119943712,1,1,,1
253818,18-SEP-11,16-SEP-11,Vikram,,en,216.208.56.18,jaylarch@sympatico.ca,13280634,000000119922665,3,1,"My problem....While waiting for agent to complete a task away from the phone, my phone went dead.

I has to call back and get another agent.",4
253819,18-SEP-11,17-SEP-11,Ruth,,en,70.53.75.252,327mg@bell.net,13287948,000000119954612,5,5,,5
253820,18-SEP-11,16-SEP-11,Minu,,en,67.68.209.109,keithcarrier@sympatico.ca,13281628,000000119924246,2,1,Have the problem fixed by Bell,2
253821,18-SEP-11,17-SEP-11,Ines,,fr,76.68.136.90,schalifour@sympatico.ca,13296080,000000119943559,5,5,Cette employée est exceptionnelle. D'une grande gentillesse et généreuse.,5
253822,18-SEP-11,01-SEP-11,Claudia,,en,65.95.141.45,elan.azar@sympatico.ca,13095453,000000119599218,5,5,"Nothing, this was the best technical support that I have ever received with Bell. The representative should be praised.",5
253823,18-SEP-11,17-SEP-11,Ravi,,en,70.29.92.79,puncho.99@sympatico.ca,13295206,000000119950643,3,3,nothing,4
253824,18-SEP-11,17-SEP-11,Marc,,fr,216.208.205.90,jeanic01@sympatico.ca,13292029,000000119951015,4,5,,5
253825,18-SEP-11,15-SEP-11,Lotfi,,fr,74.12.169.14,mzorro1@sympatico.ca,13270858,000000119910892,4,4,,5
253826,18-SEP-11,17-SEP-11,Sudheer,,en,64.231.113.249,grinder1@sympatico.ca,13291352,000000119956694,5,5,,5
253827,18-SEP-11,17-SEP-11,Alex Arnoldo,,en,74.14.38.4,lbabcock_62@sympatico.ca,13293052,000000119955961,5,5,"I can't think of anything. New power supply is on it's way... free of charge... I'm really satisfied. Other than having it delivered next day, nothing could have been done differently.",5
253828,18-SEP-11,14-SEP-11,Pavan,,en,70.24.110.237,sandra.pakosh@sympatico.ca,13259000,000000119877469,5,5,n/a,5
253829,18-SEP-11,08-SEP-11,Mariem,,fr,70.53.241.254,valerieduval@sympatico.ca,13188226,000000119730010,2,2,"L'appel a duré plus d'une heure. La préposée ne semblait pas trop savoir quoi faire, elle me faisait sans cesse répéter les mêmes choses. Vers la fin, elle semblait un peu impatiente. Toutefois, elle est restée polie, mais je sentais que la situation lui échappait.",
253830,18-SEP-11,17-SEP-11,Daniella,,en,76.69.148.179,della_heightm@bell.net,13290184,000000119946730,5,4,,5
253831,18-SEP-11,17-SEP-11,Hemavathi,,en,64.229.204.163,mcleanjp@sympatico.ca,13293904,000000119952773,5,5,"Nothing, in fact this is the first time I have been completly happy with your service. ",4
253832,18-SEP-11,17-SEP-11,Sudheer,,en,70.31.51.134,alanp@sympatico.ca,13288362,000000119956833,5,5,,5
253833,18-SEP-11,17-SEP-11,Mohammed,,en,64.231.61.246,kenrhunt@sympatico.ca,13292754,000000119951100,1,1,Have someone who knows everything concerning internet and bell equiptment,1
253834,18-SEP-11,17-SEP-11,Raza,,en,184.146.133.101,johnstonehouse@sympatico.ca,13292374,000000119955402,1,1,speak english so that i could understand and did not have to question each sentence hours on phone and problem not resolved.  Clear that agent was simply following through a script and lacked technical knowledge,1
253835,18-SEP-11,17-SEP-11,Radhika,,en,50.101.152.32,bpflood@sympatico.ca,13289170,000000119948756,3,4,i am terribly sorry but there was difficulty understanding the person on the other end,3
253836,18-SEP-11,17-SEP-11,Med walid,,fr,65.94.6.227,nappertg@sympatico.ca,13294482,000000119951069,5,5,,5
253837,18-SEP-11,17-SEP-11,Nora,,en,70.53.45.232,msable@bell.net,13294342,000000119947032,5,3,no problem with the technician but an e-mail sent yesterday took 24 hours to get to me. Can't figure it out!!,5
253838,18-SEP-11,15-SEP-11,Stephanie,,en,70.29.7.174,idwal@sympatico.ca,13266890,000000119906094,5,5,,5
253839,17-SEP-11,16-SEP-11,Douglas,,en,184.145.53.165,charlesau@sympatico.ca,13277298,000000119928084,4,4,,4
253840,17-SEP-11,15-SEP-11,Pavan,,en,70.29.159.28,bubbyschwartz@sympatico.ca,13263270,000000119907395,4,4,I am not sure,4
253841,17-SEP-11,15-SEP-11,Hatem,,fr,76.69.187.103,c__grenier@sympatico.ca,13263350,000000119915284,4,3,Nous serons fixés après le changement de modem la semaine prochaine. ,5
254290,17-SEP-11,16-SEP-11,Ronalie,,en,174.88.79.26,rita.jackson@sympatico.ca,13285466,000000119921257,4,3,"My suggestion has nothing to do with Ronalie. I received an email from Bell saying my account was delinquent and that service would be cut off. No mention of what service. So, I got shuffled between residential, business and internet service providers on the phone. I did chat with residential and internet providers online who assured me that my accounts were in order (as I knew they were). At no time could I chat with someone from the business section. In fact, the most irritating thing was spending 59 minutes on the phone, then getting cut off as I was being transferred to a manager. Neat trick. Then, spending another 27 minutes on the phone going through the process again. Another 5 1/2 minutes on the phone to Overdue accounts (who said I have nothing overdue). The woman there gave me 1-800-310-7070 to call. It was an advertisement to sign up for a magazine. Only option was to press 1. When I didn't the call was disconnected. I called back, pressed 1, assuming I would eventually get a live person. No such luck. After listening to the sales pitch, I was informed that I lived in Canada and the offer wasn't any good here. Then, the call was disconnected. So, I figure that is just a ploy. When you encounter someone who is really frustrated, just disconnect after an hour and then give them a number where you can't actually talk to anyone. So, was my problem resolved? I heard from a lot of different people, in a lot of different departments, that I am not overdue on any of my accounts. I have that in writing via the chat format, regarding my residential line and my internet service. What I really would like is an email from Bell confirming that I am not behind in any service (including my business account) and that I am not in danger of having any service cut off.

I am pretty certain that the initial email I received was not spam or a scam of some sort. But, the annoying thing was that it was a generic email. No account number, no service package, no reference number and no phone, fax or email address to be able to respond. 

So, the initial email, which I can only assume was sent in error was the start of horrible Bell service.",2
254291,17-SEP-11,16-SEP-11,Malek,,fr,74.14.210.151,jacques.martin6@sympatico.ca,13280474,000000119937512,5,5,Rien d'autres,5
254292,17-SEP-11,12-SEP-11,Omar,,en,65.92.96.104,ariell@sympatico.ca,13218920,000000119835304,3,4,,3
254293,17-SEP-11,15-SEP-11,Ronda,,en,174.93.69.244,clanfman@sympatico.ca,13263826,000000119901661,4,4,"when asked about a particular product, do not read what is on the website, the customer can do that, usually the customer wants more feedback on the item, etc.",4
254294,17-SEP-11,16-SEP-11,Claudia,,en,70.48.64.47,ewelch@sympatico.ca,13278946,000000119927143,5,5,,5
254295,17-SEP-11,16-SEP-11,Michael,,en,74.14.158.80,annalazaris@sympatico.ca,13276058,000000119935446,4,4,,4
254296,17-SEP-11,15-SEP-11,Nejib,,fr,184.145.253.34,martine.menard@sympatico.ca,13269928,000000119907155,4,4,,4
254297,17-SEP-11,15-SEP-11,Jose,,en,70.31.114.211,koselake@bell.net,13268622,000000119891850,4,4,,4
254298,17-SEP-11,16-SEP-11,Mohamed,,fr,174.93.108.100,foxyspeedy@bell.net,13279164,000000119922027,5,5,No comment,5
254299,17-SEP-11,09-SEP-11,Zulfiquar,,en,174.91.6.78,c_a_moller@sympatico.ca,13190712,000000119761056,4,4,,4
254300,17-SEP-11,16-SEP-11,Bedre,,en,174.89.173.54,papor@sympatico.ca,13284532,000000119919436,4,5,Lady from India was very hard to understand...,5
254301,17-SEP-11,16-SEP-11,Ali,,en,76.69.130.185,boris.swedak@sympatico.ca,13276796,000000119926234,4,3,,5
254302,17-SEP-11,16-SEP-11,Antony,,en,74.12.219.15,ml.cotton@sympatico.ca,13283658,000000119937533,5,3,"A complete resolution to the problem was not possible.  Your reparenstative adivsed me to contact D-Link concerning reconfiguration of my USB wireless adaptor.  But your representative was very knowledgeable, patient and capable.  I was impress although he did not have access to details concerning another providers hardware.  I could have expected nothing more.     ",5
254303,17-SEP-11,09-SEP-11,Abie,,en,70.48.140.191,stwo@bell.net,13199888,000000119772855,5,5,,3
254304,17-SEP-11,16-SEP-11,Nicholas,,fr,174.88.182.72,cmilott@sympatico.ca,13277560,000000119939787,5,5,,5
254305,18-SEP-11,17-SEP-11,Keith,,en,69.158.53.210,piaboni@sympatico.ca,13295020,000000119956221,4,4,,4
254306,18-SEP-11,17-SEP-11,Mohamoud,,fr,70.51.6.89,carolle.dumas@sympatico.ca,13289428,000000119944842,,1,Envoie d'un technicien à la maison dans l'après-midi.   Service rapide du technicien et bonne connaissance.  Merci,5
254307,18-SEP-11,17-SEP-11,Ashfaq,,en,70.53.92.121,john.campo@sympatico.ca,13292330,000000119943513,1,1,"I was without service for two days. I spoke with an India tech support and was told there was maintence in my area, after numerous phone calls to active my service, I finally spoke with someone in Canada who helped me in less than 10 minutes.  I don't appreciate paying more for my service then my friends on Rogers and having to speak with a techincal idiot that I can't understand a word they are saying who gets rude because I keep asking them to please repeat what They are saying.",1
254308,18-SEP-11,17-SEP-11,Pascal,,en,174.89.141.125,fm1vandamme@sympatico.ca,13290906,000000119941216,4,4,Nothing at this time,3
254309,18-SEP-11,15-AUG-11,Kevin,,en,184.147.129.128,jharp@sympatico.ca,12906417,000000119174784,4,4,"First, by not raising the monthly fee all the time. Second, by putting me straight through to a supervisor after having to call so many months in a row to fix problems.",3
254310,18-SEP-11,17-SEP-11,Mohammed,,en,99.227.73.46,rosey1@bell.net,13285694,000000119940591,3,4,I started calling about 730pm for help. Waited once for 50 minutes..no answer.  Called back at 9pm  waited another 40 min. No answer. waited until 1130 to call and someone answered about midnight. Very poor customer care. This was the 2nd time I called about the same problem now getting a new modem. ,2
254311,18-SEP-11,15-SEP-11,Allan,,en,74.14.38.87,mvandenbosch@sympatico.ca,13270830,000000119908749,2,1,"I understand that you outsource to save money, BUT, if i cannot understand 1/2 of what is said, and the problem is not resolved, you did not really save any money did you?",2
254312,18-SEP-11,15-SEP-11,Maria,,en,67.71.85.109,jbcoady@sympatico.ca,13267294,000000119914367,2,2,"This was nmy second call of the day (first around 3PM) as my Internet access was blocked due to someone hacking my email addresses. I tried the normal routine by providing a Bell Cellular number to give me the 4 digit restoration code but no call received, si I called again at 9PMish. I was not happy when I was told it could take up to 72 hours to unblock my email address. In that time I told the rep that I could have Rogers Internet working!Fortunately I discovered Bell Net working the following afternoon.",4
254313,18-SEP-11,15-SEP-11,Maimouna,,en,216.209.225.120,courchaine@bell.net,13264010,000000119892218,3,2,,3
254314,19-SEP-11,18-SEP-11,Philo,,en,70.27.7.201,augotville@sympatico.ca,13298196,000000119964984,3,4,"i had a hard time understanding your representative, she had a very strong accent.",4
252773,19-SEP-11,09-SEP-11,Veerapuram,,en,70.27.161.102,bnjrandall@sympatico.ca,13190412,000000119779213,5,5,Be consistent between tech service reps. The second rep should have the history on the machine provided by the first rep. ,4
252774,19-SEP-11,18-SEP-11,Juan Carlos,,en,174.89.115.110,heather044@sympatico.ca,13300477,000000119961133,4,5,Nothing the explanations were very clear and my questions were answered in such a manner that I understood. ,5
252775,19-SEP-11,18-SEP-11,Hedi,,fr,70.48.95.55,robmorin225@sympatico.ca,13303872,000000119959255,5,5,moins longue periode d`attente....6 minutes avant qu`on me réponde,5
252776,19-SEP-11,18-SEP-11,Casey,,en,65.92.207.227,kstrain@sympatico.ca,13301690,000000119958449,5,5,Great personality and was polite.  He was very helpful.  ,2
252777,19-SEP-11,18-SEP-11,Mohammed,,en,174.91.225.134,korda@sympatico.ca,13301642,000000119959091,1,1,Help me,1
252778,19-SEP-11,17-SEP-11,Brad,,en,70.53.56.113,bernardnelaine@sympatico.ca,13288948,000000119952095,5,5,,5
252779,20-SEP-11,19-SEP-11,Sonia,,fr,76.65.56.221,tpetyt@sympatico.ca,13320542,000000119986873,5,5,,4
252780,20-SEP-11,19-SEP-11,Niyaz,,en,65.92.54.22,everist@sympatico.ca,13310184,000000119980036,1,1," i still can,t get into my .. favorites .  im thing of getting  another supplier as i have spent hours on the phone.   i dropped the x spress view because of the smut channels   which have  digusting titles and i have many friends who find  these  offensive. bell has definately gone down the tubes. i am now looking at public mobile for replacement to my phone system. ive been with bell for fifty five years and they have steadly lost my support , regards paul ",1
252781,20-SEP-11,19-SEP-11,Med Amine,,fr,174.95.245.57,miicolt@sympatico.ca,13315880,000000119990769,5,5,,5
252782,20-SEP-11,19-SEP-11,Jamie,,en,70.49.224.169,chiliburger@sympatico.ca,13308202,000000119996662,5,5,"absolutely nothing, Jaime was professional courteous and knowledgeable.  ",5
252783,19-SEP-11,18-SEP-11,Nebgha,,fr,184.147.253.72,fernand.marois@sympatico.ca,13299958,000000119962479,1,1,Donner du service!!!!,1
252784,19-SEP-11,16-SEP-11,Shoiab,,en,70.51.152.11,mary.ken@sympatico.ca,13283116,000000119936384,1,1,,1
252785,19-SEP-11,16-SEP-11,Abid,,en,70.51.152.11,mary.ken@sympatico.ca,13283118,000000119940279,1,1,Customer Service should be in Canada!!!,1
252786,19-SEP-11,16-SEP-11,Mohammed,,en,70.51.152.11,mary.ken@sympatico.ca,13283120,000000119936629,1,1,Customer Service should be in Canada. Reps are clueless.  Reading from a script. No common sence. ,1
252787,19-SEP-11,18-SEP-11,Erick,,en,174.93.219.185,betss@sympatico.ca,13298358,000000119963610,5,5,"problem was resolved imediately.An icon on my desktop had changed by itself,
I am elderly, don't like change, and he fixed it immediately.
",5
252788,19-SEP-11,26-AUG-11,Nicole,,en,70.53.146.119,beaulinda@sympatico.ca,13024263,000000119455356,4,5,nothing,4
252789,19-SEP-11,17-SEP-11,Adnan,,en,70.29.124.40,pro-techucl@sympatico.ca,13295170,000000119944929,5,4,,5
252790,19-SEP-11,18-SEP-11,Antoine,,en,65.95.247.121,dberetta@sympatico.ca,13299248,000000119969262,4,3,"I have called Bell every other day for a period of 11 days or so, to try and have my internet work. I have had 2 service calls and numerous calls - you can check on your files. I pay for high speed service - but receive slow service. The problem has been ongoing for 6 years. I have 3 cell phones with Bell, Internet, home phone and tv from Bell, I am thinking of changing them all. Buy the way the people on the phone are good - it the rest of it that I don't like. I have considered for years of getting rid of bell as you don't think like a customer. I asked if there is a customer service center at Bell as I would like to talk to them.

Dave Beretta",1
252791,19-SEP-11,18-SEP-11,Alex,,en,70.54.71.142,rogert43@bell.net,13303900,000000119961644,5,4,,4
252792,19-SEP-11,16-SEP-11,Mariem,,fr,74.198.164.247,jdethier@bell.net,13280696,000000119928816,5,5,"Non
",5
252793,19-SEP-11,06-SEP-11,Gerald,,fr,174.89.86.163,line_blanchette@sympatico.ca,13152986,000000119693620,5,5,rien,5
252794,19-SEP-11,18-SEP-11,Marvin,,en,70.48.208.224,jgktherrien@bell.net,13301064,000000119963692,2,1,,
252795,19-SEP-11,16-SEP-11,Edwin,,en,69.156.152.254,ted.hildebrand@sympatico.ca,13286898,000000119927462,5,5,,5
252796,19-SEP-11,18-SEP-11,Salvador,,en,64.231.164.167,mbeauchamp001@sympatico.ca,13302490,000000119969120,4,1,get me a rep in canada,3
252797,19-SEP-11,16-SEP-11,Partha,,en,70.48.231.117,garlandh@sympatico.ca,13279382,000000119933336,5,5,,4
252798,19-SEP-11,18-SEP-11,Nizar,,fr,205.237.78.91,deniscrepault@sympatico.ca,13299320,000000119968664,1,1,"Avoir des personnes qui ont une compétence
pour la fibre optique. Votre service est nul.  
",1
252799,19-SEP-11,18-SEP-11,Med Amine,,en,64.231.55.106,jean.roy23@sympatico.ca,13300938,000000119960756,5,4,,5
252800,19-SEP-11,17-SEP-11,Kelly,,en,76.68.109.194,mcast@bell.net,13293888,000000119952315,5,5,"please add call display (for call waiting) to our phone line.
Kelly was fantastic, and so was Noor.",5
252801,19-SEP-11,13-SEP-11,William,,en,65.95.91.13,sunny_4@sympatico.ca,13246058,000000119838342,5,4,"nothing , not only was William patient and considerate , he was competent too. finally this same problem i have had before seems to be resolved, simply and quickly , thank you",4
252802,19-SEP-11,15-SEP-11,Juan,,en,68.179.110.226,jrmilne@sympatico.ca,13268034,000000119913776,5,5,,5
252803,19-SEP-11,18-SEP-11,Gayathri,,en,70.50.31.244,plmacdonald@sympatico.ca,13303512,000000119962931,5,5,"Have someone answer the phone when I call.""NOT AN ANSWERING MACHINE"",after all you are a phone company.",4
252804,19-SEP-11,18-SEP-11,Marta,,en,69.158.79.18,dking12@bell.net,13299418,000000119960315,5,4," 
  Have the service provided in Canada 
not offshore. I was however very impressed with the young lady and how she handled my problem. ",4
252805,19-SEP-11,18-SEP-11,Aqeel,,en,70.31.98.175,jena.marchant@sympatico.ca,13300986,000000119965038,5,5,,3
252806,19-SEP-11,18-SEP-11,Thitola,,fr,67.68.248.61,roland.laurence@sympatico.ca,13303908,000000119968588,5,5,C'était bien correct,5
252807,19-SEP-11,18-SEP-11,Alvaro,,en,70.27.45.72,barb207@sympatico.ca,13298276,000000119968182,2,1,"fix the problem, not pass the problem on to someone else....I was on hold for 20 min before they answered",1
252808,19-SEP-11,18-SEP-11,Oscar,,en,69.157.50.28,gwm77@bell.net,13300398,000000119960104,5,5,No suggestions for improvement.  Completely satisfied,4
252809,19-SEP-11,18-SEP-11,Mahender,,en,184.148.114.7,alan83@sympatico.ca,13297888,000000119961931,5,5,NOTHING,5
252810,19-SEP-11,18-SEP-11,Ravi,,en,69.157.55.230,lloydcasselman@sympatico.ca,13301990,000000119965520,4,4,,4
252811,19-SEP-11,18-SEP-11,Preethi,,en,174.94.31.218,redlem@sympatico.ca,13303698,000000119958646,1,1,couldnot resolve the activation of a new wireless account because of system errors during activating activity,5
252812,19-SEP-11,18-SEP-11,Noureddine,,fr,76.64.89.130,desmaris@bell.net,13299350,000000119969000,1,1,"je rencontre rarement une personne qui connais vraiment le système Mac os. Ils connaissent mieux le système PC ,vous devriez donner la formation qui s'impose. Heureusement j'ai fini par résoudre le problème.",2
253306,17-SEP-11,16-SEP-11,Fairin,,en,69.159.70.150,patwain@sympatico.ca,13284614,000000119932190,5,5,n/a,5
253307,17-SEP-11,16-SEP-11,Manel,,fr,174.93.148.35,rosaire.duval@sympatico.ca,13285676,000000119918248,3,1,"Je nai jamais eu de retour dappel pour un problème qui dure depuis plus de cinq ans et que 
 vous continuez a me facturer toujours plein tarif. 
",1
253308,17-SEP-11,16-SEP-11,Saliou,,fr,174.89.253.123,DeniseFaucher@sympatico.ca,13275146,000000119922283,5,5,,4
253309,17-SEP-11,16-SEP-11,Naveed,,en,206.172.225.140,njagger@sympatico.ca,13284264,000000119917788,4,4,lesser wait time to be connected with thechnician,5
253310,17-SEP-11,16-SEP-11,Ines,,fr,70.55.210.178,george.rag@sympatico.ca,13279486,000000119918727,1,1,Après une très très très longue attente il me fut annoncé que mon problème pourtant léger serait résolu dans les 72 prochaines heures. Il s'agissait seulement de savoir comment activer le dictionnaire sur mes courriels.,2
253311,17-SEP-11,16-SEP-11,Vijay,,en,74.198.87.9,carlnash@sympatico.ca,13277062,000000119916364,2,1,I was promised at the start of the call that my internet would be functioning by the end of the call.  It is now 24 hours later and I still have no internet access.  I am needed to pay to tether my computer to my cellphone to even answer this survey.  ,2
253312,17-SEP-11,16-SEP-11,Dawood,,en,65.92.45.68,pmsomerville@sympatico.ca,13284914,000000119918779,5,5,,5
253313,17-SEP-11,16-SEP-11,Alvaro,,en,204.138.59.60,hotta@sympatico.ca,13280156,000000119937564,3,3,"It took too long, people were too hard to hear nd I have to wait three to five business days to receive a replacement for my defective modem.  ",2
253314,17-SEP-11,16-SEP-11,Harathi,,en,76.67.23.71,jabrazeau@sympatico.ca,13280440,000000119932094,3,2,"I am hearing impaired, and could not hear the person talking with me. Perhaps an amplified microphone would have helped.",3
253315,17-SEP-11,16-SEP-11,Natalia,,fr,70.30.148.46,alfrari@sympatico.ca,13275760,000000119933694,3,4,Le temps d'attente pour avoir un conseiller fut trop long.  J'ai du attendre 15 minutes avant de pouvoir parler à quelqu'un.,
253316,17-SEP-11,16-SEP-11,Satish,,en,184.146.102.80,jcrisci@sympatico.ca,13280680,000000119940280,4,3,i had lost my securety on the computer so i called in again and got bell secuety installed on saturday,4
253317,17-SEP-11,16-SEP-11,Luis,,en,64.231.151.165,attfield@sympatico.ca,13276254,000000119928164,4,3,Tell me what caused the problem.  I asked both reps and neither one gave me an answer. I want to know how to prevent it from happening again.,4
253318,17-SEP-11,16-SEP-11,Amine,,fr,70.29.170.178,martine.collomb2@sympatico.ca,13283088,000000119935326,5,5,rien en particulier voir réponses précédentes,5
253319,17-SEP-11,16-SEP-11,Vijay,,en,184.144.68.93,doug.haynes@sympatico.ca,13278502,000000119929017,5,5,have your call center in canada,4
253320,17-SEP-11,15-SEP-11,Aswathy,,en,76.71.28.23,t.mcg@sympatico.ca,13273928,000000119889253,3,4,,3
253321,17-SEP-11,15-SEP-11,Haley,,en,64.229.92.28,ldalcin@sympatico.ca,13268884,000000119906867,5,4,"As I have been a good paying customer for your bundle, I feel that when discounts come due they should be automatic.  I fist received a phone call and I was put out to think that some stranger from another country would call and ask for my address.  I hung up and called bell, which is when I found out about the specials.  Why do long term customers have to ask? I am a senior on a fixed income and I would really appreciate any discount I can get.",5
253322,17-SEP-11,16-SEP-11,Sinu,,en,70.51.52.221,robert.beauchemin4@sympatico.ca,13285540,000000119932878,5,5,"We are unawble to get TV service in our condominium building.  I worked 37 years with Bell and now I feel ashamed to say to my neighbours that Bell does not service our Condo Building with TV service. When you call Bell TV they tell you service is available and a TV dish is on the roof, this is false since I went up the roof with the property manager and there's no dish there. The wires would have to be run on the outside of the building and each unit would have to be re-wired.  The property manager has already told Bell engineers that they could not use the exterior of the building to run the cables.  Therefore we are without service. The operator who answered me last evening was the first to give me exact answer and for that I gave her top marks.  For Bell who I had called all week I give them ""0"" since they gave me the run around with inacurate answers and now it's too late I took Rogers TV subscription.  I feel like a sold out citizen.  The company that gave me and my family a good living. 
The company I was always ready to defend has gone the route of it's competitors.   Money comes first service is not important  we'll be there between 8am and 5pm and if we don't show up, well there's always tomorrow.  It was not like that just a few years ago, a customer was a priority and so it was to repair his phone.   Robert Beauchemin 402-2951 Riverside Dr. Ottawa K1V 8W6  613 737 5459

I hope this survey does not go to file 13 and nothing is done with it. ",2
253323,17-SEP-11,16-SEP-11,Ahmed,,fr,174.88.162.35,ghirotto@sympatico.ca,13279542,000000119922834,5,5,rien,5
253324,17-SEP-11,16-SEP-11,Yves,,en,70.54.151.62,doug.hayston@sympatico.ca,13278504,000000119925704,5,5,,5
253325,17-SEP-11,16-SEP-11,Elmer,,en,99.251.128.159,givertz@sympatico.ca,13279610,000000119920611,5,4,Nothing - every aspect of the call satisfied me.,5
253326,17-SEP-11,16-SEP-11,Mary Ann,,en,174.94.42.119,edna176@sympatico.ca,13278698,000000119924344,4,4,,4
253327,17-SEP-11,16-SEP-11,Keith,,en,174.91.5.210,mjwebster@sympatico.ca,13283650,000000119920683,5,5,Not a thing....I was satisfied.  Thank-you,5
253328,17-SEP-11,16-SEP-11,Justin,,en,174.92.59.229,jrland@sympatico.ca,13281312,000000119927367,5,5,"Nothing, I got what I asked for.",
253329,17-SEP-11,16-SEP-11,Asma,,fr,70.55.162.251,marie-pier-2@sympatico.ca,13282980,000000119924400,4,4,"Lors de mon premier appel, j'ai attendu environ 25 minutes et personne n'est venu en ligne.  J'ai raccroché et rappelé.  Le temps d'attente la deuxième fois était raisonnable.  Il y a peut-être lieu d'améliorer cela.  Merci.",5
253330,17-SEP-11,16-SEP-11,Afef,,fr,69.156.215.146,charlestanguay95@sympatico.ca,13277302,000000119932927,4,4,"Quand j'ai parlé de l'expérience très négative que j'ai eue avec un autre employé arrogant, 2 semaines auparavant, j'aurais aimé qu'on prenne en note ma plainte. L'expérience précédente est la cause que je ne recommanderez plus Bell désormais.",2
253331,17-SEP-11,15-SEP-11,Elizabeth,,en,64.231.131.24,dawne.young@sympatico.ca,13264422,000000119899678,5,4,,5
253332,17-SEP-11,16-SEP-11,Julio,,en,64.231.95.165,spit106@bell.net,13286468,000000119921558,5,5,nothing,5
253333,17-SEP-11,09-SEP-11,Elizabeth,,en,64.231.164.127,kenhill3@sympatico.ca,13195194,000000119760247,4,4,,4
253334,17-SEP-11,16-SEP-11,Mohammed,,en,65.93.86.79,pjjd01@sympatico.ca,13284882,000000119927865,5,5,,5
253335,17-SEP-11,10-SEP-11,Ali,,en,76.64.92.42,normanddawn@sympatico.ca,13207318,000000119787319,1,1,"better speaking english.
care more.
do not say you'll call back and not call!",1
253336,17-SEP-11,16-SEP-11,Brittany,,en,174.94.37.85,pat_tan@sympatico.ca,13284568,000000119932317,5,5,,5
253842,17-SEP-11,16-SEP-11,Tanya,,en,74.15.251.24,ajkelly@bell.net,13275652,000000119921048,2,2," Why was i asked for a credit check info when i have been a Bell customer   
for many years and a retired Bell employee.",4
253843,18-SEP-11,17-SEP-11,Satish,,en,65.92.116.241,b.du@sympatico.ca,13288792,000000119956524,4,3,"Don't know.   What myself and the rep tried, didn't seem to work.   
I kept playing with the puter until a fix screen came up.  When that was tried, my internet came back with all the old sympatico icons.  It now seems to be working but needs to have the task bar cleaned up.  Don't know if I should try the resore to old date, to clear it back to old system!!",4
253844,18-SEP-11,17-SEP-11,Mario,,en,76.64.72.160,stephen002@sympatico.ca,13296518,000000119954284,3,2,Nothing.,3
253845,18-SEP-11,17-SEP-11,Silvia,,en,174.92.12.193,dansinn@sympatico.ca,13290028,000000119941390,5,5,,5
253846,18-SEP-11,17-SEP-11,Hector,,en,70.27.75.196,jamesnoel@sympatico.ca,13291854,000000119948804,5,5,,5
253847,18-SEP-11,07-SEP-11,Robbie,,en,70.49.60.17,mikeb13@sympatico.ca,13170010,000000119702035,5,5,,4
253848,18-SEP-11,11-SEP-11,Mathew,,en,65.93.73.252,maxi2@sympatico.ca,13214594,000000119801367,5,5,,5
253849,18-SEP-11,15-SEP-11,Kanni,,en,74.14.38.87,mvandenbosch@sympatico.ca,13270832,000000119909692,3,3,"speed .... it took 40 minutes to get to the end - the problem was escalated to the next level, which took quite a bit of time, but was then very apparent the level 2 technician knew what she was talking about.  She scheduled a technician to come replace the intermittent modem for the very next morning.  As the owners of 2 home-based businesses, we found that to be excellent service.  In the previous call 10 minutes earlier, the lady on the phone thought we may have a defective modem power supply and was going to send us a new one .... taking 3 or 4 business days without internet.  I thought about it for 5 or 10 minutes, and then realized that was not acceptable service which is why I called again.",
253850,18-SEP-11,17-SEP-11,Jack,,en,65.92.233.147,trevor.robson@sympatico.ca,13297004,000000119950377,5,5,Nothing. Your staff were polite and petiant. I am in my 80's and am not very good on the computer but they were very helpful. Thank them for me Just one minor point. My name is Alan. ,5
253851,18-SEP-11,17-SEP-11,Ritwik,,en,70.50.184.208,vhscutt@sympatico.ca,13297150,000000119954733,5,4,"I had some difficulty understanding the
accent in the language.",5
253852,18-SEP-11,16-SEP-11,Madhu,,en,64.228.93.10,beres1@sympatico.ca,13276534,000000119937784,5,4,,4
253853,18-SEP-11,15-SEP-11,Vikram,,en,69.159.1.142,myvero@sympatico.ca,13270852,000000119909616,4,4,,3
253854,18-SEP-11,17-SEP-11,David,,en,174.89.26.220,uniquely-designed@sympatico.ca,13297064,000000119945639,5,5,,5
253855,18-SEP-11,17-SEP-11,Karen,,en,174.89.26.220,uniquelydesigned@bell.net,13297066,000000119946725,5,5,,5
253856,18-SEP-11,16-SEP-11,Noureddine,,fr,70.31.238.182,yvon.bernique@sympatico.ca,13287852,000000119939653,5,1,"Il apparait que le problème est avec mon ordi, virus ou autre.
Je dois cependant dire que j'ai le service de sécurité Bell???",5
253857,19-SEP-11,16-SEP-11,Mehdi,,fr,70.30.192.140,c.savard2@sympatico.ca,13276980,000000119929831,4,4,"Non, Mehdi a très bien répondu à mes questions",5
253858,19-SEP-11,18-SEP-11,Mallika,,en,70.49.177.19,cbelshaw@sympatico.ca,13298776,000000119958079,4,4,Shorter wait times,5
253859,19-SEP-11,17-SEP-11,David,,en,70.26.137.118,anthonygweekes941@bell.net,13288658,000000119941320,5,4,Iam satisfied with the service i got from David he did all he could to help me.Thank you David ,5
253860,19-SEP-11,18-SEP-11,Mudilyar,,en,70.30.83.42,castleg@sympatico.ca,13298750,000000119966435,5,5," Nothing, I Was Treated With Respect",5
253861,19-SEP-11,18-SEP-11,Mahesh,,en,70.48.56.210,krnybobby@sympatico.ca,13301674,000000119963194,3,1,I'm not sure at this point if anything more could have been done. I was told to wait 24 hours to give the line dept time to work on the problem. I will see what happens after that time.,4
253862,19-SEP-11,17-SEP-11,Salvador,,en,70.26.104.30,peter1937@sympatico.ca,13294976,000000119956104,5,3,No comments,5
253863,19-SEP-11,18-SEP-11,Rym,,fr,174.88.167.45,pierrachou@sympatico.ca,13303466,000000119961786,5,5,rien elle a été une très grande patience,5
253864,19-SEP-11,18-SEP-11,Cherfeddine,,fr,174.94.117.123,jeremid@bell.net,13301012,000000119964842,4,4,,
253865,19-SEP-11,18-SEP-11,Nabil,,fr,70.26.240.187,luzl@bell.net,13302100,000000119966376,3,4,,3
253866,19-SEP-11,18-SEP-11,Nizar,,fr,70.30.229.200,daniel.barriere@sympatico.ca,13299136,000000119966034,5,,,5
253867,19-SEP-11,17-SEP-11,Nouha,,fr,67.68.192.149,mlajeunesse001@sympatico.ca,13294198,000000119951520,5,5,,5
253868,19-SEP-11,18-SEP-11,Kyle,,en,67.71.8.124,franbeck@sympatico.ca,13300028,000000119967982,5,5,"In the  past whenever I had to call Bell - I was 99% guaranteed that I would have trouble understanding the Bell employee becuase of their accent. I was very impresssed that I spoke with 2 different internet techies and I was able to hear every word they said. From now on, I'll only call the internet group!",2
253869,19-SEP-11,18-SEP-11,Naveenkumar,,en,70.54.22.215,ctbujold@sympatico.ca,13299060,000000119964809,2,3,"This was actually the 2nd time I called in - the first was at 7:30am - the first person was very helpful and indicated they would have to call me back - I missed their return call twice.  That's when I called in this time and the person I spoke to said they had no record of my first call.  The third person I spoke to could see that it was my third call - she managed to de-escalate my frustration.
",2
253870,19-SEP-11,18-SEP-11,Ricardo,,en,174.91.75.96,davidclaire.benson@sympatico.ca,13299220,000000119959816,5,5,,5
253871,19-SEP-11,18-SEP-11,Claudia,,en,70.54.22.215,ctbujold@sympatico.ca,13299064,000000119967820,4,4,,3
253872,19-SEP-11,18-SEP-11,Irfan,,en,70.54.22.215,ctbujold@sympatico.ca,13299062,000000119966550,,,I spoke to three people on this day - the first person was pleasant and tried to help me - I missed his call backs - the second person - frustrating (sorry I can't remember either of their names - I may have reviewed the wrong person as you have sent me three surveys to fill out).  The third person (Claudia) - she could see it was my third call and resolved the issue and even called me back in 2 hours to make sure the problem was solved.,
253873,19-SEP-11,15-SEP-11,Alejandro,,en,67.71.144.73,sishemorin@sympatico.ca,13273462,000000119914720,5,5,,5
253874,19-SEP-11,18-SEP-11,Rolando,,en,64.231.170.111,benandsherrill@bell.net,13298324,000000119958898,5,5,"I cannot think of anything which would have made it better.  Rolando accomplished what was necessary so I could activate my email again.
",5
253875,16-SEP-11,15-SEP-11,Elyes,,fr,76.65.168.39,drouin1@bell.net,13264962,000000119913685,5,5,,4
253876,16-SEP-11,15-SEP-11,Felix,,en,184.147.37.220,cj1102@sympatico.ca,13263792,000000119900686,5,4,Continue good work. Terrific Tech people,4
253877,16-SEP-11,14-SEP-11,Fernando,,en,184.147.127.237,theharleys@sympatico.ca,13260170,000000119872533,5,5,,5
254315,16-SEP-11,14-SEP-11,Hamza,,fr,70.52.54.36,bazou@bell.net,13248766,000000119875448,,4,J'ai répondu au sondage mais de façon erratique car c'est un ami qui a fait l'appel à Bell le 14 sept et avait omis de me le mentionner .Il était responsable de mon ordinateur pour réparation et il a dû effectuer un appel chez vous concernant mon compte avec mon approbation. Alors le dernier sondage auquel j'ai répondu n'est pas valable. merci et excusez moi de cet inconvénient. Pierre Lauriault,4
254316,16-SEP-11,10-SEP-11,Kevin,,en,69.156.179.30,plduval7@bell.net,13207706,000000119780325,4,4,,5
254317,16-SEP-11,12-SEP-11,Chekib,,fr,174.94.116.92,madeleine.brassaard007@sympatico.ca,13226820,000000119811461,5,4,,4
254318,16-SEP-11,15-SEP-11,Harathi,,en,69.157.102.134,kathleen.dugas@sympatico.ca,13268342,000000119907841,3,1,"explain the problem better tried what the lady said 3 times still using ethernet cords, internet still does not work when on phone still paying for wireless still getting dial up",1
254319,16-SEP-11,15-SEP-11,Elijah,,en,69.157.52.238,markei.bird@sympatico.ca,13269862,000000119906649,2,1,"My problem is that my internet service goes off line all the time. You have replaced my Modum twice this year, and several technicians have visited my home. But problem persists. The first time I turned my computer on after yesterday's phone conversation, the red light came on and stayed on until I removed the power cord and phone line. This occurred at 7:28 pm Sept 16. Your representative ask me to keep a written record of internet interruptions for 8 days. However, the fact remains that I am getting very poor internet service for the money I pay Bell monthly. It is my strong opinion that it is time this problem is fixed satisfactorily once and for all. ",1
254320,16-SEP-11,12-SEP-11,Nora,,en,70.50.182.235,marghita.austin@sympatico.ca,13227042,000000119815227,4,4,,4
254321,16-SEP-11,10-SEP-11,Hugo,,en,69.156.94.236,mcstpierre13@sympatico.ca,13206668,000000119793347,4,4,,3
254322,16-SEP-11,14-SEP-11,Mohd,,en,66.207.97.103,frodrigues@sympatico.ca,13251936,000000119879387,5,5,You could have told me ahead of time that my old modem wasn't compatable anymore.,5
254323,16-SEP-11,15-SEP-11,Asra,,en,69.156.6.43,s.cerenzia@sympatico.ca,13272828,000000119912816,5,5,I'm still confused about the relationship between Microsoft downloads and loss of my e-mails from my computer. I phoned them and they said there is no relationship.,5
254324,16-SEP-11,15-SEP-11,Rodolfo,,en,70.27.192.229,modelaford@bell.net,13270596,000000119912911,3,4,The wait time was excessive +20 min for your 24hr service. While on hold being told every 30seconds that my business is important if very annoying. Recommend a instituting a call back sytem by order of call. As well as adjsuting the waiting message to play every 5min instead of every 30s,1
254325,16-SEP-11,15-SEP-11,Sandra,,en,74.198.87.53,s.ungar@sympatico.ca,13272876,000000119891076,5,5,"So far everything is perfect. I will see it further, the internet serviceman is coming tomorrow.Thank you.",5
254326,16-SEP-11,15-SEP-11,Ashok,,en,76.69.35.5,lugarich@sympatico.ca,13269404,000000119907625,4,5,Possibly bring the jobs back to Canada as it would be an easier language to understand if spoken by Canadians. It is very hard for someone in a foreign country to fix a problem if it is the least bit complicated.,5
254327,16-SEP-11,15-SEP-11,Jessica,,en,174.92.100.68,jtrav@sympatico.ca,13268102,000000119901819,4,5,nothing,4
254328,16-SEP-11,15-SEP-11,Mohamed,,fr,76.68.164.192,danielle.denomme@bell.net,13264242,000000119914120,5,5,TOUT ÉTAIT PARFAIT,5
254329,16-SEP-11,15-SEP-11,Pascal,,fr,76.71.188.189,lhetu@sympatico.ca,13269012,000000119896038,2,2,"Premièrement, l'attente est interminable à chaque fois que je dois appeler Bell, j'ai passé 1 heure à essayer de régler mon cas car à chaque fois que l'on change d'agent, l'on doit attendre encore et encore c'est désespérant, pour ma part vous donnez un très mauvais service car j'ai dû recommencer de nouveau aujourd'hui car selon le courriel envoyé, ma demande n'avait pas été complétée.",2
254330,16-SEP-11,15-SEP-11,Carmen,,en,67.70.119.32,rphug@sympatico.ca,13272680,000000119900002,2,1,"give me an answer as to when the problem will be resolve.
At least call back.
Reduce the price according to reflect the problem for the past few months.
""sorry"" doesn't pay the bills
Should I send $10 per month until this is resolved or just go to another provider?",1
254331,16-SEP-11,05-SEP-11,Eya,,fr,67.68.173.15,marcelle.cyr@sympatico.ca,13139508,000000119660168,4,5,Rien,4
254332,17-SEP-11,16-SEP-11,Kmar,,fr,70.29.165.173,o.elhidaoui@bell.net,13284372,000000119919033,5,5,reste un peu technique. il a été signalé à des spécialistes,5
254333,17-SEP-11,16-SEP-11,Nemri,,fr,70.29.165.173,o.elhidaoui@bell.net,13284374,000000119918331,5,5,"l'agent a trouvé le message de l'agent du matin et il m'a dit d'attendre; ils vont me contacté",5
254334,17-SEP-11,09-SEP-11,Troy,,en,70.49.51.141,stuehler@bell.net,13199882,000000119766268,5,5,"Troy was excellent but I never received a summary of my new Internet plan.

Also on a side note, please make your online web site more user friendly, it always sends me back to the login page.  Yesterday, everytime I tried to login to view my bill it send me back to the login site.  I am tempted to go back to a paper bill as it is very frustrating everytime I login to my accounts!",4
254335,17-SEP-11,16-SEP-11,Soumaya,,fr,24.230.197.135,mroy68@sympatico.ca,13283878,000000119919153,5,5,"Mlle Soumaya a pris le temps nécessaire, m'a très bien expliqué et a réglé mon problème. Ce que j'apprécie le plus est son français impeccable et elle parle lentement pour que l'on comprenne.  Un gros merci.",5
254336,17-SEP-11,16-SEP-11,Chaganti,,en,74.14.105.179,g.percival@sympatico.ca,13279312,000000119923981,4,1,"I was calling about something that was out of Bell's realm, but didn't realize it was a computer problem. The adviser did all he could to help me.",4
254337,17-SEP-11,16-SEP-11,Hassan,,en,64.231.21.153,simon.nelson@sympatico.ca,13286288,000000119920152,1,1,Not put me on hold for half an hour. Complete my simple request. ,2
254338,18-SEP-11,17-SEP-11,Hemavathi,,en,65.93.212.27,paulcam@bell.net,13294902,000000119943318,1,2,"1- Your reps in India may speak good English but unfortunately I have a very bad problem understanding the accent...
Would very much like to be able to speak to a Canadian rep so I don't have to keep asking them to repeat what they just said.

2-Waited all day at home for repair only to find out there was no problem.

3-Canadian rep was very good explaining why nothing could be done, but I still had to spend a day at home waiting.
",2
254339,18-SEP-11,17-SEP-11,Benjamin,,en,174.89.55.140,stranrp@sympatico.ca,13296564,000000119951690,5,5,,5
254340,18-SEP-11,17-SEP-11,Mohammed,,en,174.92.122.124,genuine4@sympatico.ca,13291126,000000119951324,5,5,"Bing was down.  The fellow that helped us didn't know that.  He did try everything else to get us up and going, but had he been informed that Bing was down, it would have saved him alot of trouble.",4
254341,18-SEP-11,16-SEP-11,Martine,,en,70.55.30.158,nestlings@sympatico.ca,13284164,000000119931780,4,4,,4
252813,19-SEP-11,18-SEP-11,Achref,,fr,184.147.252.58,lgaboury@sympatico.ca,13301886,000000119964016,5,5,,5
252814,19-SEP-11,18-SEP-11,Julio,,en,67.70.84.105,clarkebd@sympatico.ca,13298955,000000119960222,4,4,Answer faster!,4
252815,19-SEP-11,18-SEP-11,Noureddine,,fr,174.89.84.211,marcel044@sympatico.ca,13302262,000000119966164,3,3,Le type qui m'a répondu a démontré quelques signes d'impatience à mon égard. Il parlait très vite et j'avais de la difficulté à le suivre parfois.,4
252816,19-SEP-11,18-SEP-11,Etuwa,,fr,198.168.27.220,soumah@sympatico.ca,13304470,000000119960446,3,2,Il est impensable que Bell ne puisse pas remplacer un modem avant 3 à 7 jours ouvrables.  L'Internet n'est plus seulement un loisir: c'est surtout un outil de TRAVAIL.  Votre lenteur à remplacer le modem fait en sorte qu'on ne peut plus travailler.  C'est INACCEPTABLE! Vous ne méritez vraiment pas notre clientèle.,1
252817,19-SEP-11,18-SEP-11,Juan,,en,69.159.60.172,millsclan@sympatico.ca,13302752,000000119966984,5,4,,5
252818,19-SEP-11,18-SEP-11,Nesrine,,fr,70.55.119.12,andre.gariepy2@sympatico.ca,13297992,000000119960437,5,4,Appel en attente moins long.,5
252819,19-SEP-11,17-SEP-11,Ameer,,en,76.69.113.43,seabornja@bell.net,13296112,000000119942230,5,5,Nothing!,5
252820,19-SEP-11,17-SEP-11,Porushotham,,en,74.14.84.82,raylalonde1@sympatico.ca,13295368,000000119953970,4,4,,4
252821,19-SEP-11,17-SEP-11,Anne-Marie,,fr,70.55.180.107,g.gagne@bell.net,13291010,000000119951366,5,5,,5
252822,19-SEP-11,18-SEP-11,Mohamoud,,fr,70.29.7.191,alaincareau@sympatico.ca,13297878,000000119959952,4,5,Reduire le temps d'attente qui fut de  >10 minutes,3
252823,17-SEP-11,16-SEP-11,Asiya,,en,74.14.190.135,vassv@sympatico.ca,13287364,000000119916033,5,5,,5
252824,17-SEP-11,15-SEP-11,Ghorden,,en,174.95.24.178,abhimji@bell.net,13261678,000000119912250,4,4,lower waiting time,4
252825,17-SEP-11,16-SEP-11,Allaura,,en,70.50.58.107,RMoks@bell.net,13275302,000000119919026,5,4,none,4
252826,17-SEP-11,15-SEP-11,Visakan,,en,184.146.146.254,tjelphick@sympatico.ca,13274212,000000119905697,4,4,I had a little trouble understanding everything being said with English being a second language,3
252827,18-SEP-11,17-SEP-11,Divya,,en,70.30.18.235,larrette@sympatico.ca,13293014,000000119945488,5,5,,5
252828,18-SEP-11,16-SEP-11,Jacqueline,,en,70.29.45.205,bbenn@sympatico.ca,13276436,000000119935354,3,1,"The previous call I was on hold for 10 mins and I hung up and then spoke to the above.  I was not told that a tech was out to my house making changes on 14th when I have not agreed to the contract yet.  Also, she advisd problem with my nic card which it was not.  Tech support called me at 945pm and advised my modem is out of date for the upgrade in internet.  ???? Which is it?  My service  
was down for 2 days and I was not compensated.  I'm tired of calling and being put on hold.  Service is terrible.
        ",2
252829,18-SEP-11,17-SEP-11,Methil,,en,64.231.207.131,redj@sympatico.ca,13295440,000000119954157,5,5,NO problem with it.,5
252830,19-SEP-11,18-SEP-11,Sinu,,en,72.38.35.107,jetta.1@sympatico.ca,13301034,000000119960180,2,2,Sent my modem to the correct address and not to one I haven't live at in 6 years! Now it will be 2 weeks without internet,1
252831,19-SEP-11,17-SEP-11,Salvador,,en,184.145.103.202,t.peters@sympatico.ca,13296698,000000119948042,2,2,to much rigamaroll,2
252832,19-SEP-11,17-SEP-11,Marvin,,en,174.88.218.185,bcree@sympatico.ca,13288884,000000119956711,4,3,"figured it all out the first time you were contacted instead of the problem running on for so long
",4
252833,19-SEP-11,01-SEP-11,Nouha,,en,70.51.8.190,franceroubedou@bell.net,13096129,000000119586427,5,5,,5
252834,19-SEP-11,01-SEP-11,Anis,,en,70.51.8.190,franceroubedou@bell.net,13096131,000000119588951,5,5,,5
252835,19-SEP-11,14-SEP-11,Jeanette,,en,70.27.54.176,rtwo@bell.net,13258786,000000119875266,5,5,None,5
252836,19-SEP-11,17-SEP-11,Monica,,en,184.148.65.138,gpr13@sympatico.ca,13291320,000000119951536,5,5,Everything was great.,5
252837,19-SEP-11,15-SEP-11,Mustapha,,fr,174.88.158.211,fbessette@bell.net,13265536,000000119913015,5,5,"Rien, merci. ",5
252838,19-SEP-11,17-SEP-11,Revathi,,en,70.29.243.123,jbs.hallot@sympatico.ca,13291970,000000119955862,5,4,shorter wait for real person,4
252839,19-SEP-11,12-SEP-11,Indhu,,en,174.93.46.172,jimwhitmore@sympatico.ca,13224638,000000119822626,5,5,n/a,5
252840,19-SEP-11,16-SEP-11,Edwin,,en,174.91.74.214,hbeckles@sympatico.ca,13279970,000000119938279,3,3,"My modem was defective- I called in Sept 10th and again Sept 14th, both times I was promised a new modem. The new modem came on Sept 19th as a result of me calling again for a status on Sept 16th. I was without internet service for 10 days. Needless to say- I am ticked off- I am not a happy camper. The previous 2 service reps, were incompotent as the modem was misdirected or the order not placed. 
I would like to be given credit for those 10 days of service which was lost.",
252841,19-SEP-11,08-SEP-11,Seifallah,,fr,76.67.180.24,mc.aubry@bell.net,13183826,000000119731587,1,1,"Voir des dossiers claire, nous avons jamais cancellé  notre service internet le 05 Aout comme mentionné et suite à notre appelle service n'a pas été rétablis après 72 hrs et rien a été retrouvé dans notre dossier de l'appelle du 8 septembre.",1
252842,19-SEP-11,16-SEP-11,Manel,,fr,70.30.237.138,ghislaine.lalonde@sympatico.ca,13279548,000000119921764,4,5,,5
252843,19-SEP-11,15-SEP-11,Wissem,,en,70.27.121.58,hollingerfamily@sympatico.ca,13266780,000000119913987,1,1,fixed the problem the same day by looking at the line or documentation. The problem was not at the entry point into the house but well before this.  You have good field tchnicians but awful call center and people in your billing office are terrible.--,1
252844,19-SEP-11,18-AUG-11,Amy-Lynn,,en,70.55.30.250,stephanie.shier@bell.net,12947367,000000119268225,3,2,,2
252845,19-SEP-11,18-SEP-11,Alexander,,en,174.93.64.36,georgek@bell.net,13300206,000000119959545,3,4,Stop treating your customerlike they are stupid by asking the same questions over and over. Also get associates that speak english.,3
252846,19-SEP-11,05-SEP-11,Gavin,,en,70.48.252.205,terry.haynes@sympatico.ca,13142940,000000119659051,4,4,The service call time could have been narrowed down to 1-2 hrs. Not everyone has the time to wait half a day for service.,4
252847,19-SEP-11,18-SEP-11,Marvin,,en,76.67.98.114,kumbarod1@sympatico.ca,13301698,000000119963902,5,5,NA,5
252848,19-SEP-11,28-JUL-11,Yousri,,en,67.70.130.118,darquise27@sympatico.ca,12731541,000000118788114,5,5,,5
252849,19-SEP-11,18-SEP-11,Chad,,en,65.93.213.66,tsfortune@sympatico.ca,13304966,000000119965992,3,3,Offer me a reason to stay with bell internet. I was on a contract which offered a discounted price. Now I am looking to switch providers because Bell won't give me a discounted price. Apparently Bell doesn't value customer loyalty.   ,1
253337,18-SEP-11,16-SEP-11,Reuben,,en,70.29.253.145,lewchristine@sympatico.ca,13282156,000000119915946,4,4,"Find you operatives speak too quickly,like they re talking to someone proficient in working with computers, when infact they're are still a nuimber of the older generation who use them,but are still learning, so i't may be a good idea to find out to who'em you are speaking before trying to resolve the internet problem quickly,sometimes faster is not better.Thank you.",4
253338,18-SEP-11,14-SEP-11,Mohamed,,fr,65.93.163.218,jmjojoblum@bell.net,13253868,000000119886448,5,5,rien c'était parfait merci,5
253339,18-SEP-11,17-SEP-11,Imran,,en,76.65.104.102,joyce.schrier@sympatico.ca,13292410,000000119950112,3,,,
253340,18-SEP-11,17-SEP-11,Edwin,,en,70.51.156.122,wcran@sympatico.ca,13297281,000000119953358,4,4,,5
253341,18-SEP-11,15-SEP-11,Vijay,,en,69.156.7.182,j.weiche@sympatico.ca,13267058,000000119899535,1,1,"Try and get a better understanding of what my problem was.  I could not believe the response.  In fact, while still being polite, after asking a question about the services I was paying for the rep discontued the chat.  I printed off a copy of it since I was so surprised at that treatment,  Previous chats have been wasy bette.",2
253342,18-SEP-11,13-SEP-11,Mohammed,,en,174.91.83.81,jac01@sympatico.ca,13239090,000000119853186,2,2,"The senior person never did call me back like he said he was going to, the other people did there best",2
253343,18-SEP-11,17-SEP-11,Mouna,,fr,76.67.144.41,denisfaucher1@sympatico.ca,13290216,000000119952461,4,4,,4
253344,18-SEP-11,17-SEP-11,Oliver,,en,70.27.82.180,ian.fraser@sympatico.ca,13291630,000000119956343,3,1,"Not able to use your on-line screens for adding security software. System does not recognize valid Id and valid phone #. This is problem for many customers, not just me! Also I spent 4.5 hours on-line with your agent in control only to discover that he did not check if I was approved yet in spite of the fact that I told him that I had just contacted and ordered the upgrade that same day. ",2
253345,18-SEP-11,05-SEP-11,Elizabeth,,en,205.193.94.40,match22@sympatico.ca,13139742,000000119662842,3,2,"So here's the summary of three phone calls with Bell in the last two weeks:

Here's what I had wanted to do, not the easiest, but it can't be out of the normal:  1) move my satellite service fr QC to On.  2) cancel my QC phone line 3) Cancel my girlfriends Bell internet 4) migrate my QC bell internet to ON because I use my sympatico email account.

try 1) be put on hold with the customer loyalty department.  Dept closes 5 mins later.  At 5:20 decide to hang up in 5 more minutes.  At say 5:23 ring-ring-ring, message that my call will soon be answered so I decide that I should wait more.  At 5:45, ring-ring-ring, then the system says the office is closed and hangs up on me.

day 2) (the call I'm responding to this survey about) call - hold - system hangs up when someone tried to take my call from the queue.  Call back, bottom of the queue, back on hold.  After about 4 hours of routing from QC to ON desk I think call is complete, all is good.

day 3) Sat, Sept 17.  approx 1.5 hr call. Reason, call 2 was not completed correctly. I got the satellite, QC phone was cancelled, girlfriends internet was cancelled.  But the most important part, the internet access.  Completely closed.  The DSL was taken completely off the line.  So even though I was sent a new modem in the mail, it could not be used.  Why send a new modem and completely cancel the DSL?  And a modem that was not initialized with my b1 #, but some dialup b1# on a phone # with a cancelled gf's b1#.  It wasn't a fun conversation.

What did complaining about the fact that I would now have to drive into work on Saturday and Sunday get me?  nothing.  A supervisor that told me that an electronic switch could not be flipped on a Sat afternoon and that I would have to wait until Monday to get DSL (I don't need it Monday!, I needed it so I can actually stay home with family while fulfilling work duties). What did that get me, a phone number for the complaint  or customer service department or something, which I called.  And then had to repeat the same Eng/French, which phone # and then... be put on hold... obviously I hung up.  Why waste more of my time (I figure getting close to 6 hrs for 4 simple request was enough) just to complain and likely get no resolution.

The only thing that was super right in all of this was two agents that called me back when the line got disconnected.

Seriously, the electronic helpdesk kinda sucks and used to really like Bell.",3
253346,18-SEP-11,17-SEP-11,Bryan,,en,70.49.236.7,butchersm@bell.net,13289292,000000119944338,5,5,Great to talk to a Canadian,3
253347,18-SEP-11,16-SEP-11,Vijaya,,en,76.67.37.62,fabior@sympatico.ca,13278968,000000119939188,5,5,,5
253348,18-SEP-11,23-AUG-11,Sergio,,en,76.64.149.38,martha.poulsen@sympatico.ca,12994739,000000119375383,1,,"It was very difficult to understand the people who spoke with me.  They did not speak English very well and they could not help me.  You need to hire people who can speak english fluently so we may understand them.
 ",2
253349,18-SEP-11,15-SEP-11,Mariem,,en,216.209.225.120,courchaine@bell.net,13264008,000000119895314,1,2,"they could have offered to send the invoice that I have not yet received, by email, and I did not like the whole story about the monthly rate, that's all.",3
253350,18-SEP-11,16-SEP-11,Mir,,en,184.146.157.180,classicboat@sympatico.ca,13277466,000000119938666,1,1,know anything about Mac Books and email - my problem should have been simple,1
253351,18-SEP-11,12-AUG-11,Glenda,,en,70.54.61.34,martha123@sympatico.ca,12885837,000000119139033,5,4,"I JUST GOT MY EMAIL WORKING ON SEPTEMBER 16TH  FINALY.BUT GLENDA WAS   GOOD, AND ANSWERD ALL MY QUESTIONS. I AM SATISFIED WITH WHAT SHE DID.THANK YOU                  MARTHA RUTSCHMANN

",5
253352,18-SEP-11,16-SEP-11,Mustapha,,fr,184.144.216.28,jeplar@bell.net,13280840,000000119923395,5,5,"Le problème était sur le réseau, peut être un peu plus de maintenance.",5
253353,18-SEP-11,16-SEP-11,Cindy,,en,76.68.82.103,gandlwulff@sympatico.ca,13279370,000000119936349,5,5,cannot think of anything.  Just glad you have such smart     people there to help us in our need. ,5
253354,18-SEP-11,15-SEP-11,Arun,,en,70.27.67.150,mccurdya@sympatico.ca,13270122,000000119894888,5,5,,5
253355,18-SEP-11,17-SEP-11,Perumalla,,en,174.89.157.194,philipkao@sympatico.ca,13295006,000000119952609,5,5,"She did a very good job, and nothing need to improve.",5
253356,18-SEP-11,06-SEP-11,Ahmed,,en,70.48.6.171,iroberts_6@sympatico.ca,13150516,000000119695514,1,1,"it's just silly the way your people are not helpful, just frustrating....",2
253357,18-SEP-11,17-SEP-11,Sofien,,fr,67.71.77.23,jacinthetetreault777@sympatico.ca,13291773,000000119945012,5,5,--,4
253358,18-SEP-11,17-SEP-11,Hassen,,fr,67.71.77.23,jacinthetetreault777@sympatico.ca,13291775,000000119948940,3,5,"QuIl me dise plus clairement les directives à suivre plutôt qu'il attendre que j'exécute quelque chose parce que ""j'aurais deviné"" que c'était la prochaine étape à suivre.
Parler à un québécois.",4
253878,16-SEP-11,09-SEP-11,Edwin,,en,70.31.113.58,cebowden@sympatico.ca,13190952,000000119771532,4,4,"When information like name,address,customer identification number,etc.is given pass it on to the next person that one has to speak with in your company.  Also, a good speaking voice is just as important for the service person as it is for operators.",4
253879,16-SEP-11,01-SEP-11,Marvin,,en,65.92.103.33,mcstrong@sympatico.ca,13081963,000000119577969,2,1,"diagnosed the problem better.  We still can't sent out e-mails after being on the phone and computer for two hours.  The issue is not resolved, at all.",1
253880,16-SEP-11,12-SEP-11,Cindy,,en,67.70.31.210,faudkhan@sympatico.ca,13222498,000000119821910,2,1,Completed the work order on the installation date. I get the sense that many of the internal teams do not collaborate on troubleshooting problems. It seems to be one group passing the buck to another. ,
253881,16-SEP-11,15-SEP-11,Krishidhar,,en,174.92.79.23,sandrabester@sympatico.ca,13273042,000000119914892,5,4,Nothing at all He was very helpful and very patient .I couldn't have asked for a more helpful person.,5
253882,16-SEP-11,15-SEP-11,Lobna,,fr,174.94.118.32,angers64@sympatico.ca,13262290,000000119899610,4,4,,4
253883,17-SEP-11,15-SEP-11,Genevieve-Marie,,en,67.71.9.244,sue.hierlihy@sympatico.ca,13273814,000000119914622,5,5,,4
253884,17-SEP-11,16-SEP-11,Haykel,,fr,184.146.232.63,noellyne.morin@sympatico.ca,13284288,000000119939469,5,4,,4
253885,17-SEP-11,16-SEP-11,Khan,,en,69.158.177.87,billandlyn@sympatico.ca,13276644,000000119931975,3,3,should have returned my outlook express e-mail screen as they found it.,3
253886,17-SEP-11,16-SEP-11,Ahmed Khalil,,fr,174.89.227.99,plisi4@sympatico.ca,13284900,000000119922131,5,5,RIEN DE PLUS,5
253887,17-SEP-11,09-SEP-11,Philo,,fr,70.31.249.193,scote2@sympatico.ca,13199296,000000119765176,5,4,je ne sais pas,4
253888,17-SEP-11,14-SEP-11,Basho,,en,69.158.88.60,ncarey@sympatico.ca,13257070,000000119883141,2,1,"Have someone who knew what there were doing, instead of Basho who told me to take my computer to a store to be fixed. I ended up finding the solution myself",2
253889,17-SEP-11,16-SEP-11,Mike,,en,67.68.209.57,zmilmo@sympatico.ca,13287916,000000119926283,1,1,"This was not a problem with Mike, but an ongoing problem with Bell internet since March2011. Billing is the problem. No one knows what they are doing.Perhaps one day you will rectify the problem. Whoever I speak to ,asuures me the problem will be resolved each month, but never is. It only gets worst.I do not have time every month to spend 30 minutes on the phone trying ti fix the problem.Videotron services look better every month. signed, a very disatisfied customer.A man in your position should be looking into this problem and resolving it once and for all. Awaiting your reply.",1
253890,17-SEP-11,27-AUG-11,Mariame,,en,70.29.4.73,christopher.naylor@sympatico.ca,13034743,000000119472828,1,1,"Actually fix my billing problem that has been going on now for over 4 months. Your fiem seems to have no synchronicity between your different services with regard to billing. We have 3 services with you and cannot seems to ever get a straight answer from anyone regarding our billing issues. 
We are one more billing cycle away from cancelling all of our services with Bell due to the total ineptitude of your system. We have been trying to resolve yjis issue and it never seems to be done. Your reps just seems to be changing things but never fixing it.",1
253891,17-SEP-11,16-SEP-11,Alexander,,en,174.89.163.146,wmg43@sympatico.ca,13287682,000000119924777,5,4,Nothing since the problem was not a Bell systems issue.,5
253892,17-SEP-11,16-SEP-11,Sudhakar,,en,70.27.63.199,wmcclenaghan@sympatico.ca,13287680,000000119919887,4,4,nothing,3
253893,17-SEP-11,16-SEP-11,Carlos,,en,70.49.23.181,leemcarter@bell.net,13282080,000000119924364,5,5,"SHORTEN WAIT TIME ON HOLD FOR A REP.  
",5
253894,17-SEP-11,16-SEP-11,Reina,,en,70.29.238.93,mariolah@sympatico.ca,13283022,000000119917944,1,1,I got disconnected and no body called me back,2
253895,17-SEP-11,14-SEP-11,Ryan,,en,70.48.73.215,daspden@sympatico.ca,13250402,000000119878663,1,2,take the call center out of India,1
253896,17-SEP-11,16-SEP-11,Chad,,en,70.29.31.204,alastair.normand@sympatico.ca,13275698,000000119934052,4,2,the technician was helpful and extremely patient with an elderly duffer but we were unable to resolve the problem at the time.,5
253897,17-SEP-11,16-SEP-11,Georges,,fr,174.88.182.72,cmilott@sympatico.ca,13277558,000000119920246,5,5,,5
253898,17-SEP-11,16-SEP-11,Nicholas,,fr,174.88.182.72,cmilott@sympatico.ca,13277562,000000119933291,5,5,,5
253899,17-SEP-11,12-SEP-11,Hussain,,en,50.101.235.61,gail.akerman@sympatico.ca,13222800,000000119817924,,1,"Our problem with Bell internet security started on August 20th and was not resolved until September 12th, it was extremely frustrating to deal with the same problem over and over, the wait time and three hour window we had to accept  on seven different occasions, the no call backs from managers, I am still waiting for a call back from a manager. So the one thing you could have done to improve my recent experience would be to treat me the way you would like to be treated from a company you pay approx. $230.00 a month on average.",2
253900,17-SEP-11,15-SEP-11,Stephan,,en,174.94.45.201,alex025@sympatico.ca,13261998,000000119899399,5,5,,5
253901,17-SEP-11,14-SEP-11,Stephen,,en,69.158.33.126,abgoard@sympatico.ca,13247904,000000119873461,4,4,When our email was blocked re bad message your system would not reply to the mobile # I provided which resulted in the need for me to contact your support It slowed the recovery significantly.But support service was very good,5
253902,17-SEP-11,16-SEP-11,Marwa,,fr,184.144.234.85,maryse07@bell.net,13283150,000000119933122,3,4,"Bonjour.  On m'avait dit antérieurement qu'une réactivation du service de l'Internet serait effectuée automatiquement, que je n'ai pas à rappeler. Cependant, j'ai dû rappeler pour demander une réactivation.  Cela a été possiblement du à un personnel diversifié de l'Internet (pour le service à la clientèle et le soutien technique). Il serait plus avantageux pour le personnel d'effectuer des mises à jours des différents dossiers et que les mêmes techniciens fassent des suivis de dossiers, sans les transmettre à d'autres qui ne sont pas au courant de certains dossiers, ceci pour assurer plus de suivis de ceux-ci, et plus d'ordre en ce qui concerne les demandes quotidiennes. L'essentiel c'est qu'il y ait un ou une préposée au support technique ou au service à la clientèle qui répond aux appels et effectue des changements et qu'ils soient à jour pour tous les dossiers respectifs.

Merci de votre attention.
Bonne journée.",5
253903,16-SEP-11,15-SEP-11,Amy,,en,207.219.69.132,leeannmills@bell.net,13268912,000000119891648,4,4,The first lady I was speaking with could not speak or understand English ,2
253904,16-SEP-11,15-SEP-11,Claudia,,en,70.31.31.94,phumenick@sympatico.ca,13271690,000000119914921,5,5,"The Tech ( Claudia )was very helpful & informative in assisting me in every way possible. 

Nothing Better is needed ! ",4
253905,16-SEP-11,15-SEP-11,Lahouari,,en,50.101.236.88,pievel@sympatico.ca,13271732,000000119894124,4,4,,4
254342,16-SEP-11,15-SEP-11,Nouha,,fr,76.64.27.238,jacques_milot@sympatico.ca,13267126,000000119894333,4,1,"n,ai pas pu résoudre mon problème malgré 3 ou 4 appels ...mais je vais rappeler au cours des prochains jours et j,espère qu,on va régler mon problème...mais en profite pour affirmer le professionnalisme de vos techniciens...
merci bien
",4
254343,16-SEP-11,15-SEP-11,Badreddine,,fr,174.93.250.51,serge.charbonneau6@sympatico.ca,13273240,000000119905628,5,5,Rien tres bien servi,5
254344,16-SEP-11,15-SEP-11,Dilip,,en,67.71.144.109,g.deecker@sympatico.ca,13265844,000000119912705,3,2,"You should have known at the start that the service folks were working in my area and that the internet would be unavailable to me for the rest of the evening,",4
254345,16-SEP-11,11-SEP-11,Ermany,,en,70.53.49.101,tuanjamal@bell.net,13217214,000000119802163,1,1,Technicians show up on time or within reasonable amount of time. ,3
254346,17-SEP-11,19-MAY-11,Achref Badii,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12066909,000000117251290,5,5,MERCI EST TOUT A ÉTÉ PARFAIT,5
254347,17-SEP-11,08-JUN-11,Walid,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12255741,000000117648865,5,5,JE REMERCIE LE TECHNICIEN QUI M A ÉTÉ TRÈS UTILE POUR LE SOUTIEN TECHNIQUE,5
254348,17-SEP-11,12-JUN-11,Mathieu,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12288985,000000117745261,5,5,MERCI POUR LE SOUTIEN DE BELL ET LES TECHNICIENS DE BELL QUI SONT POLIS ET TRÈS CORDIAUX DANS LEUR AIDE,5
254349,17-SEP-11,15-SEP-11,Krishnan,,en,76.68.120.194,bernadette.ryan-phillips@sympatico.ca,13262868,000000119915173,5,5,,3
254350,17-SEP-11,16-SEP-11,Adel,,fr,184.145.148.37,andre2011@bell.net,13275946,000000119938291,4,1,Résoudre le problème du code d'erreur 17099 sur Mac avec Outlook,4
254351,17-SEP-11,16-SEP-11,Eddy,,en,67.68.176.39,ronaldmccone@sympatico.ca,13285648,000000119934360,5,4,,5
254352,17-SEP-11,16-SEP-11,Jessica,,en,174.94.40.20,glturriff@sympatico.ca,13279646,000000119917784,1,1,You could have had your head out of your asses and listened to me in the first place. Why do you have 3 billing dept's when I have ONE BILL. what the hell are you guys doing?,1
254353,17-SEP-11,16-SEP-11,Selene,,en,69.158.176.240,dbaker12@sympatico.ca,13278030,000000119918942,5,5,,5
254354,17-SEP-11,16-SEP-11,Amine,,fr,70.52.102.123,jomenard@bell.net,13281188,000000119939053,5,4,J'ai eu un service rapide et très courtois de la part du conseiller,4
254355,17-SEP-11,16-SEP-11,Anis,,en,67.68.72.246,emploiqs@bell.net,13278836,000000119939419,1,1,"J'ai 2 ordinateurs que je ne peux pas connecter a mon resseau Bell.  J'ai déjà appelé 3 fois au soutien technique mais personne a pas pu m'aider.  Mon resseau marche car j'ai 2 autres ordinateurs connectés et même un imprimant sans fil que, encore j'ai appelé BELL pour m'aider mais ils n'ont pas reussi alors j'ai eu q'appeler chex Brother pour qu'ils m'aident connecter mon imprimant.  Donc, je pense serieusement retouner chez Videotron.

Sans mentionner bien sur, les problèmes qu'on a avec le cable chaque fois qu'il y a la plui, je ne veux pas m'imaginer comment sera pendant l'hiver.",1
254356,18-SEP-11,14-SEP-11,Carmen,,en,76.71.73.102,sabinadevita@bell.net,13258904,000000119867974,2,1,"listen to the consumer better as I already knew and indicated to your Bell rep that the modem was malfunctioning- I was kept online for more than 2 hours to get it to work- this took a lot of time and then I was late for work. Then I was told that the modem would be sent to me and it would be another 3-5 or maybe 7 days- this is terrible service- I have been off line with my computer now for 5 days which has cost me a lot of business as I work from home as well as an outside office. I am presently using another person's computer in order to go on-line.
I aksed for the modem to be rushed - next day service.
I feel so dissaisfied that I'm looking into another internet service.

Modem's need to be replaced a lot sooner than you offer.",2
254357,18-SEP-11,14-SEP-11,Arlene,,en,76.71.73.102,sabinadevita@bell.net,13258902,000000119869556,3,3,,
254358,19-SEP-11,18-SEP-11,Thitola,,fr,174.92.179.160,joelle2605@bell.net,13301210,000000119965070,5,5,"Ça dépend de l'individu, ou de la personne qui répond. Bien sûr , il y en a de meilleurs que d'autres.....",4
254359,19-SEP-11,18-SEP-11,Vijay,,en,65.92.65.8,ianjsmoore@sympatico.ca,13300624,000000119958932,5,4,Answer my phone call more quickly.,5
254360,19-SEP-11,18-SEP-11,Vijayashanti,,en,70.49.173.155,ajwatson@sympatico.ca,13297856,000000119957773,4,5,clearer connection. had a hard time hearing your rep,3
254361,19-SEP-11,18-SEP-11,Alonia,,en,65.95.225.136,j.bilyk@sympatico.ca,13300706,000000119961988,5,1,"Very nice, tried to help, but oculd not resolve the problem. Signed up for pc care and will not allow me to log in even though the B1 # is correct. ",5
254362,19-SEP-11,18-SEP-11,Alexander,,en,65.95.88.6,cjlemke@sympatico.ca,13298940,000000119966132,4,4,,4
254363,19-SEP-11,18-SEP-11,Sana,,fr,70.49.78.169,serge068@bell.net,13304212,000000119960069,4,4,,5
254364,19-SEP-11,18-SEP-11,Asir raja,,en,76.70.48.91,sarah.lowe@sympatico.ca,13304138,000000119963821,4,4,customer service person had to transfer me to a technical person to check out the Nokia models since my website did not include Nokia and his did. The tech guy said that Nokia classic is the same as Nokia and the latter will work in south africa. I hope he is right! ,4
254365,19-SEP-11,18-SEP-11,Hema,,en,70.29.32.114,rajanikamath@sympatico.ca,13303628,000000119966814,1,1,"Service was terrible. I know your reps are in India. Train them not say ""Madam"" in every sentence. She basically told me my computer was not working and it wasn't the Internet. Her advice messed up my Internet and computer. I fixed my Internet connection issues my self. I need to fix up my settings. Horrible service. I am seriously considering moving to Rogers Internet. Will look into the matter later today. ",1
254366,19-SEP-11,18-SEP-11,Sinu,,en,65.95.142.125,emcinnes2@sympatico.ca,13299756,000000119963657,5,5,,5
254367,19-SEP-11,18-SEP-11,Mohammed,,en,38.109.155.100,trzwirz@bell.net,13304960,000000119959119,2,1,Tell me right away there were systems for activation that were down and not operational,2
254368,19-SEP-11,18-SEP-11,Melvin,,en,76.70.113.157,rfelix_6@sympatico.ca,13303732,000000119960272,4,1,Sent a tech rep to my residence like the 1st customer care rep said they would do.  Now I'm looking at 2 weeks before my problem is potentially resolved.,
254369,19-SEP-11,18-SEP-11,Philip,,en,38.109.155.100,trzwirz@bell.net,13304962,000000119964663,3,4,"Provide a quicker activation process, provide a faster and smaller modem",3
254370,19-SEP-11,18-SEP-11,Thorat,,en,69.158.39.155,bradhill@sympatico.ca,13298500,000000119959868,1,1,"The agent was very nice, very helpful and promised that the service would be fixed within three hours.  It is still not fixed.  I am only receiving 2.5 mbps download speed and I'm paying for 6 mbps.  Please fix this ASAP and email or call to confirm!",2
254371,19-SEP-11,18-SEP-11,Benazir,,en,70.50.178.171,m-kerr@sympatico.ca,13302124,000000119966964,5,5,,5
254372,16-SEP-11,15-SEP-11,Meriem,,en,70.27.89.20,bernard_l@sympatico.ca,13262882,000000119901650,2,2,,3
252850,19-SEP-11,15-SEP-11,Deepthi,,en,70.48.231.120,gord.caverly@sympatico.ca,13266248,000000119908851,1,2,"I was on the phone with customer service for one hour and thirty minutes, most of that time speaking to someone that could barely speak english and whose greatest concern was to SELL me different equipment rather than try to fix the problem I was having.  When I finally was transfered to someone who was able to look into my profile, he was very helpful.  However he said our setting was on the lowest speed possable, and that could be part of the problem.  As this problem has been ongoing for longer than I can remember, and our internet service still has interuptions daily, I have my doubts.  I can only say that if there is not something done about this, I will be forced to find a more suitable provider.

I have been a loyal Bell customer for many many years and if this is how loyalty is treated.....need I say more.",1
252851,19-SEP-11,14-SEP-11,Anthony,,en,174.95.110.254,randk7@sympatico.ca,13258184,000000119875861,,,I did not contact Bell on Sept 14th at 3:05.20 p.m. - please check into this - thank you,
252852,19-SEP-11,18-SEP-11,Mohamed,,fr,76.65.103.115,dbol@sympatico.ca,13299252,000000119961778,4,4,,4
252853,19-SEP-11,15-SEP-11,Orlando,,fr,174.95.238.158,dan.henri@sympatico.ca,13264182,000000119899861,,,"Possible to get this in english. Look at the bill it's in english. The conversation was in english.

Thank you.",
252854,19-SEP-11,03-SEP-11,Nebgha,,fr,174.93.223.196,sylalexjn@sympatico.ca,13124707,000000119635338,5,5,,5
252855,19-SEP-11,12-SEP-11,Mahesh,,en,76.64.75.124,allison.greco@sympatico.ca,13218526,000000119832279,5,4,,5
252856,19-SEP-11,02-SEP-11,Katherine,,en,174.92.78.4,madan.mohinder@sympatico.ca,13101423,000000119606661,5,5,,5
252857,19-SEP-11,15-SEP-11,Wissem,,fr,74.12.228.60,turgeon.villeneuve@sympatico.ca,13274402,000000119912733,3,4,Que le bon diagnostic soit posé dès le premier appel et que l'attente du nouveau modem soit moins longue.,3
252858,16-SEP-11,15-SEP-11,Habib,,fr,174.95.240.68,r.mineault@sympatico.ca,13271958,000000119890927,5,5,,5
252859,18-SEP-11,13-SEP-11,Chantal,,en,74.14.29.207,pm2@sympatico.ca,13244096,000000119842403,5,5,I couldn't have been happier.,5
252860,18-SEP-11,16-SEP-11,Marouen,,fr,76.64.24.150,lynn.dufresne@sympatico.ca,13282664,000000119922503,1,4,Être tombé tout de suite sur du personnel compétent...le premier représentant...après plus de  15 minutes n'avait toujours pas trouvé la solution et a failli me faire perdre tous mes e-mails mais heureusement il a demandé de l'aide de quelqu'un de plus compétent qui a trouvé la solution à mon problème en 2 minutes...je n'avais plus le bon serveur sortant pour envoyer des e-mails alors pourquoi personne ne m'avait avisé????,
252861,19-SEP-11,18-SEP-11,Erick,,en,174.93.219.185,betss@sympatico.ca,13298360,000000119963178,5,5,"Nothing.
Erick was obliging and efficient.
Problem:  My email could receive by not send. He fixed it completely.",5
252862,19-SEP-11,17-SEP-11,Vijay,,fr,76.67.169.139,bjarthur@sympatico.ca,13289044,000000119949621,4,5,,4
252863,19-SEP-11,18-SEP-11,Zohra,,fr,67.68.178.130,velasquezperrier@sympatico.ca,13305046,000000119958190,4,4,"Parfois la reponse a mes questions prenait beaucoup de temps. J'avais L'impression qu'on servait une autre personne en même temps. 
L'aide a durée 1 heure.",4
252864,19-SEP-11,17-SEP-11,Elizabeth,,en,206.57.32.207,kate403@sympatico.ca,13292670,000000119947906,5,5,,3
252865,19-SEP-11,18-SEP-11,Isaac,,fr,65.92.248.114,kim.girard3@sympatico.ca,13301584,000000119964931,2,1,"La personne qui a répondu a été courtoise, mais n'a pas pu m'aider à déterminer pourquoi la protection anti-virus de Bell n'a pas fonctionné quand un virus a attaqué mon ordinateur ni à corriger la situation.",2
252866,19-SEP-11,16-SEP-11,Med Amine,,fr,70.51.11.114,mlarose001@sympatico.ca,13283670,000000119937826,3,,Attendre que le technicien passe avant de faire le sondage,4
252867,19-SEP-11,18-SEP-11,May,,en,70.30.138.163,mitsok@sympatico.ca,13302792,000000119961216,5,3,"The service provider indicated to me that she was not capable, did not have the resources to answer my question.  This is not her fault.  So I am very happy with the information she provided.",5
252868,19-SEP-11,18-SEP-11,Mauricio,,en,67.71.150.148,russell.cadeau@sympatico.ca,13304014,000000119968403,5,3,nothing  the teck was very patient   ,5
252869,19-SEP-11,18-SEP-11,Jesus,,en,70.50.51.106,ruftara@sympatico.ca,13304010,000000119968060,5,5,I think the service I got from Jesus wwas great.,5
252870,19-SEP-11,18-SEP-11,Preethi,,en,174.94.26.153,audrey.phillips@sympatico.ca,13298190,000000119958299,5,4,,4
252871,19-SEP-11,18-SEP-11,Asir raja,,en,174.91.55.210,gscheid@sympatico.ca,13300368,000000119961046,4,4,Understanding what representative was saying was sometimes a problem.,4
252872,19-SEP-11,15-SEP-11,Lahouari,,en,70.49.173.36,dbartle@sympatico.ca,13264430,000000119893383,4,4,"I think he did everything he could, he walked me through the steps to get my computer working again.",4
252873,19-SEP-11,18-SEP-11,Reina,,en,70.24.215.169,peggychurchill@sympatico.ca,13303402,000000119959201,2,1,,4
252874,19-SEP-11,18-SEP-11,Serina,,en,70.24.215.169,peggychurchill@sympatico.ca,13303404,000000119967305,3,3,,4
252875,19-SEP-11,18-SEP-11,Faqria,,en,74.15.21.119,GJ.Gamble@bell.net,13297650,000000119965282,4,4,"The only thing that was a bit difficult to understand her English, but she tried very hard to be understood.",5
252876,19-SEP-11,18-SEP-11,Omar,,en,184.144.233.13,jack.morales@sympatico.ca,13300758,000000119963521,5,5,"My thanks, to Omar, for taking the time, to resolve my problen, he  did the best for mi, Thanks again, Rosa Morales!!!!!!!!!!!",5
252877,19-SEP-11,18-SEP-11,Karla,,en,74.14.92.23,moranscabins@sympatico.ca,13302871,000000119965398,5,5,,5
252878,19-SEP-11,12-SEP-11,Vamsi,,en,70.52.187.39,peacheskene@bell.net,13229068,000000119809995,1,1,"it took me 17 days, speaking with people on the other side of the world who assured me everyday that my internet would be fixed "" tomorrow after midnight"".That was NEVER the case.  Even managers gave up helping me!!!! I remeber a time when Bell Canada was a respected company.. sadly, that time has passed  ",1
252879,19-SEP-11,18-SEP-11,Jose,,en,76.69.14.225,bill.demolder@sympatico.ca,13298386,000000119963485,4,5,"get rid of voice commands
speak better english",3
252880,19-SEP-11,16-SEP-11,Harathi,,en,65.92.52.236,boo.young@sympatico.ca,13276788,000000119940265,1,1,"I could not understand her at all, accent too strong.  I had to call back the next day.",2
252881,19-SEP-11,16-SEP-11,Melissa,,en,76.69.142.28,roy.singh@sympatico.ca,13285730,000000119920026,4,4,"Return Tech and Customer Service to Canada. Give jobs to Canadians and not to off shore companies. Eg. I called Customer services got someone in the Philippines and the call had to be transfered back to New Brunswick thats time wasted and could result in lost revenue for Bell Intenet Service.
Melissa from New Burnswick provided very good customer service. Thank you Melissa.",5
253359,18-SEP-11,06-AUG-11,Mehdi,,fr,174.92.232.72,ni-kol01@sympatico.ca,12827351,000000118996450,5,5,Avoir des personnes comme Mehdi pour nous servir.,5
253360,18-SEP-11,16-SEP-11,Kevin,,en,174.93.37.55,diego.dm@sympatico.ca,13278282,000000119937202,5,5,stop asking to use online chat,5
253361,18-SEP-11,17-SEP-11,Adarsh,,en,174.93.42.67,dione60@sympatico.ca,13290300,000000119952158,4,3,"The interaction was great, however the browser(Bing) still is not in full repair as a web site i am trying to reach tells me that the browser in use does not accept cookies and therefore will not connect me. Perhaps this can be looked at as well.
thanks",5
253362,18-SEP-11,17-SEP-11,Oscar Ernesto,,en,64.228.71.104,bertini@sympatico.ca,13288974,000000119954669,5,5,LANGUAGE,4
253363,18-SEP-11,17-SEP-11,Sinu,,en,70.54.20.18,jromagnoli@sympatico.ca,13292454,000000119949365,5,5,Everything was fine.,5
253364,18-SEP-11,16-SEP-11,Walter,,fr,65.92.81.252,rickeyb@sympatico.ca,13285434,000000119924574,1,1,pas de reponce a mes questions!!! System intrusion!!!,2
253365,18-SEP-11,31-AUG-11,Maimouna,,fr,69.156.202.24,genevive_7@sympatico.ca,13076273,000000119561350,4,4,,4
253366,18-SEP-11,04-SEP-11,Sayeeduddin,,en,76.69.69.193,mgarakyan@sympatico.ca,13130231,000000119652746,5,5,,5
253367,18-SEP-11,13-SEP-11,Jayaraman,,en,65.92.64.135,jrutledge@sympatico.ca,13240208,000000119857891,3,4,,3
253368,18-SEP-11,17-SEP-11,Daniel,,en,184.148.124.205,yjohnson@bell.net,13297456,000000119956021,5,5,There is nothing that your representative could have done!  He was amazing-he even went above and beyond-excellent!!,5
253369,18-SEP-11,16-SEP-11,John,,en,174.93.52.61,oliveball@sympatico.ca,13284408,000000119939321,3,3,"It took a long time to go through all the possible issues, don't know if it could have taken less time.",5
253370,18-SEP-11,17-SEP-11,Niyaz,,en,70.26.30.43,anne_lafrance@bell.net,13288614,000000119952833,5,4,,4
253371,18-SEP-11,13-SEP-11,Ericka,,en,70.51.122.118,sjanovsky5020@sympatico.ca,13245654,000000119855692,5,4,,4
253372,18-SEP-11,17-SEP-11,Faqria,,en,174.95.130.55,dnmorland@sympatico.ca,13290372,000000119945643,1,1,"It is far too typical that when I do call to ask Bell for assistance, the ""techie"" asks me to do the exact things I've already tried on my own to resolve my current problem. It's not just a waste of my time the problem was not resolved and the actual suggested solution made no sense whatsoever. I still have the problem and will no doubt have to waste more time when I have to call again about the exact same thing. No wonder Bell is getting way too expensive! And now you want me to get Fibe TV?",1
253373,18-SEP-11,16-SEP-11,Shashank,,en,70.29.158.190,zarslanian@sympatico.ca,13287878,000000119935692,3,3,"my modem is defected, the same problem hapend again today.",5
253374,18-SEP-11,17-SEP-11,Sowmya,,en,174.89.58.67,gkielan@sympatico.ca,13291246,000000119953161,4,4,,4
253375,18-SEP-11,14-SEP-11,Kanchumarthi,,en,65.95.135.144,cathy.wyngard@sympatico.ca,13249586,000000119884385,5,4,,5
253376,18-SEP-11,16-SEP-11,Jean,,en,184.145.70.177,dd_lyons@sympatico.ca,13278068,000000119937582,2,1,"I was told that a supervisor would call me back shortly. They never did, I had to call again the next day.",3
253377,18-SEP-11,13-SEP-11,Walim,,en,207.164.79.76,gks@bell.net,13238220,000000119845468,4,3,,5
253378,18-SEP-11,15-SEP-11,Venkatesh,,en,174.95.89.192,dtuazon@sympatico.ca,13264998,000000119914578,5,5,,5
253379,18-SEP-11,17-SEP-11,Ritwik,,en,76.64.104.13,bcn.hannah@sympatico.ca,13288882,000000119942006,5,5,None!,5
253380,18-SEP-11,13-SEP-11,Gregorio,,en,174.89.26.220,uniquely-designed@sympatico.ca,13246752,000000119840029,5,5,,5
253381,18-SEP-11,13-SEP-11,Jermelyne,,en,174.89.26.220,uniquely-designed@sympatico.ca,13246754,000000119840527,5,5,,5
253382,18-SEP-11,14-SEP-11,Raouf,,en,70.53.206.25,giovan2@sympatico.ca,13252304,000000119887237,3,2,"Mr Raouf made me disconnect my wireless modem and connected the disconnected wire to the Bell mode. At a definite location he made me click a number and in the opened window he asked to enter my home phone number. He then told me that I didn't need the wireless modem. When my laptop could still not connect to the internet he told me that my laptop was defective and had too be verified by a technician.  He did not connect into my laptop to see for himself what was missing or not installed on the laptop that prevented me from connecting to the internet.  He did not pinpoint the trouble.  Could he have gone into more detail to try to pinpoint the likelihood of my trouble, I do not know. But why tell me that I didn't need the wireless modem to be able to connect to the internet and just the Bell modem was sufficient to connect to the internet with my laptop.  The Bell modem is for my desktop computer and the other modem is used to connect to the internet wireless using my laptop. Mr. Raouf was courteous and patient, but was not able to determine what was wrong.  ",5
253383,18-SEP-11,15-SEP-11,Ginette,,fr,76.65.175.133,a.lejour@sympatico.ca,13261598,000000119905301,5,5,,5
253384,18-SEP-11,17-SEP-11,Dilli,,en,174.93.69.10,bonnieram@bell.net,13289128,000000119957160,1,1,Have someone that speaks and understands English and also knows how to fix the problem,2
253385,18-SEP-11,16-SEP-11,Daniel,,fr,76.65.162.228,cercles4@sympatico.ca,13277236,000000119923741,5,5,Tout s'est très bien déroulé.,5
253386,19-SEP-11,10-SEP-11,Ranjeet,,en,70.49.228.131,cpollock@sympatico.ca,13202986,000000119794159,4,4,,4
253387,19-SEP-11,18-SEP-11,Cristobal,,en,69.158.36.74,dpatterson3@sympatico.ca,13299556,000000119959377,1,1,"Fixed the problem.  Instead of helping me establish my wireless network, he gave me advice that caused me to lose internet connectivity, promised I'd get a call from another team--which never came.",1
253388,19-SEP-11,18-SEP-11,Rachel,,en,70.29.110.241,denisp@sympatico.ca,13299332,000000119958940,3,3,Applied the credit I was owed retroactively,2
253389,19-SEP-11,17-SEP-11,Bradley,,fr,184.144.216.145,s.gag@sympatico.ca,13295894,000000119953668,1,1,"Tentez de retenir un client de vingt ans, a' ne pas partir pour la concurrence. Deux semaines dattente pour linstallation de internet fibe, le technicien ne presente pas et comme recompense rendez vous repousse de trois senaines. BRAVO",1
253390,19-SEP-11,18-SEP-11,Valerie,,en,174.93.55.39,adehaan@bell.net,13297808,000000119963985,4,3,"because of our age and not understanding Our grandson did the call.
I think he was oke with it.

 ",4
253391,19-SEP-11,16-SEP-11,Donia,,fr,76.67.187.176,linda499@sympatico.ca,13282244,000000119931913,5,4,,5
253392,19-SEP-11,16-SEP-11,Kim,,en,76.69.27.221,r_wward@sympatico.ca,13285112,000000119917793,4,4,I am disappointed that I had to contact you at all. Why would you send me a notice saying I had cancelled my service? This started this whole mess which resulted in my being billed $224.90. I will wait and see if it is resolved in the next 2 months!!,4
253393,19-SEP-11,18-SEP-11,Mohammed,,en,69.159.62.60,rms_taffy@sympatico.ca,13303820,000000119961753,1,1,No one I could speak to / office was closed / it should be 24-7 / there should be a technician around to help customers.,2
253394,19-SEP-11,18-SEP-11,Omar,,fr,69.157.154.181,g.dunberry@sympatico.ca,13300114,000000119958866,5,5,,5
253906,16-SEP-11,15-SEP-11,Mathew,,en,184.147.34.196,ghall6@sympatico.ca,13266108,000000119900777,1,1,"I had two representatives that I spoke with. In total I was on the phone trying to resolve this issue for 2 1/2 hours. The first rep (Matthew) was amazing and determined to fix my issue, when it was apparent that wasn't going to happen, he forwarded me on to someone else. I would give you her name, but she never introduced herself. At the end of our conversation, my problem was still not fixed and she told me ""she"" would absolutely call me back with an update that evening, with details of how the investigation was going. Guess what? She NEVER called back. In frustration I called back to Bell and was told by another rep that there was an apparent outage...nobody called to tell me that. That is absolutely the poorest customer service I have encountered. I was one phone call away and SOMEBODY should have called me to let me know what was going on with my service. I completely wasted my afternoon on the phone and then, my evening by waiting for a returned phone call, that NEVER came. Completely disappointed by the way my situation was handled. A simple phone call, would have made the world of difference but now I am left with a lack confidence in your customer service. As the consumer paying for this service, I SHOULD have been contacted, and feel that my issue was not of priority to the representative that chose to brush me off! This makes me second guess my choice for my Satellite, Phone and Internet provider. :(  So the answer to this question is.....CALL BACK, if you say you are going to!",1
253907,16-SEP-11,15-SEP-11,Chenrup,,en,70.24.98.184,ted.butterworth@sympatico.ca,13274034,000000119909858,3,3,,3
253908,16-SEP-11,14-SEP-11,Med Hedi,,fr,76.67.194.153,pombert.laurin@sympatico.ca,13257988,000000119883065,5,5,"Faire en sorte que le technicien ne parle par si vite et ne pas donner un temps de 5 minutes pour résoudre le problème comme m'a mentionné le technicien
",4
253909,16-SEP-11,15-SEP-11,Rebecca,,en,205.210.222.150,douglj@sympatico.ca,13264928,000000119906270,1,1,Listen to the customer,1
253910,16-SEP-11,15-SEP-11,Arturo,,en,205.210.222.150,douglj@sympatico.ca,13264930,000000119904235,1,1,Try to work with the customer to find a solution.  Be more flexible.,1
253911,16-SEP-11,15-SEP-11,Gloria,,en,76.64.205.171,mlcory@sympatico.ca,13270540,000000119896435,4,3,"Gloria did help to some extent by informing me that forwarding lengthy attachments should be sent one at a time since email messages with more than 3 megs take a long time to transmit; however, I kept getting an 'error' message.  I haven't had this problem for quite some time.  I do acknowledge that lengthy attachments could take a long time to transmit.  Anyway, Gloria did correct the problem, but yesterday when I attempted to send one message with an attachment, I got an 'error' message.  This morning, my messages are going through.  So, hopefully, this will continue.
Thanks to Gloria!
Mary Cory",4
253912,16-SEP-11,15-SEP-11,Janice,,en,76.67.158.141,romeiob@bell.net,13272580,000000119899527,5,5,,5
253913,16-SEP-11,15-SEP-11,Tathiana,,en,50.101.151.236,jcellington@sympatico.ca,13267326,000000119897030,3,3,She could have known the proper method to hook up with the Security Services and known more about various USB wireless devices.,3
253914,16-SEP-11,15-SEP-11,Karen,,en,70.52.158.150,mym8ni@bell.net,13270846,000000119907443,4,5,Not a thing,5
253915,16-SEP-11,15-SEP-11,Aida,,fr,70.52.91.116,danielrousseau216@sympatico.ca,13264256,000000119898154,4,5,Tout a été parfait.,5
253916,16-SEP-11,15-SEP-11,Milo,,en,67.70.86.114,garyomeara@bell.net,13265942,000000119895097,5,5,,5
253917,17-SEP-11,16-SEP-11,Ricardo,,en,174.92.50.211,cnrtuckey@sympatico.ca,13277582,000000119940143,5,5,it was all good,5
253918,17-SEP-11,16-SEP-11,Amine,,fr,67.68.252.63,diane.sarrazin@sympatico.ca,13278258,000000119938234,4,4,,5
253919,17-SEP-11,14-SEP-11,Christianne,,en,184.146.0.76,hduong_6@sympatico.ca,13252772,000000119866260,5,5,,5
253920,17-SEP-11,16-SEP-11,Charles,,en,65.93.196.128,l_kozanczyn@sympatico.ca,13281932,000000119931052,3,2,,3
253921,17-SEP-11,16-SEP-11,Nouha,,fr,70.55.162.163,pierre834@sympatico.ca,13284850,000000119924040,5,5,,5
253922,17-SEP-11,15-SEP-11,Karla,,en,74.15.24.142,fredabrams@sympatico.ca,13265784,000000119892125,4,3,The initial response was very good and a technican came to my home and the problem appeared fixed--HOWEVER I AM FINDING TODAY THAT THE SLOW RESPONSE TIME HAS RETURNED--MAYBE IT IS 20% FASTER THAN RECENTLY BUT DEFINETELY NOT UP TO STANDARD. HOPEFULLY THIS MESSAGE WILL PROMPT A FURTHER INVESTIGATION INTO THE PROBLEM--IT CLEARLY IS NOT FIXED YET,3
253923,17-SEP-11,16-SEP-11,Marouen,,fr,70.52.74.206,rglachance@sympatico.ca,13285360,000000119920089,5,5,"Tout est correct pour leservice par téléphone. Juste une chose, ce serait mieux de dire ""Nous aimerions connître votre opinion"" au lieu ""On veut votre opinion"". Cette dernière manière de faire est presque grossière et ne cadre pas avec la démarche que vous faites, c'est-à-dire vous préoccuper du client. Il vaudrait mieux réfléchir et consulter avant d'écrire des phrases de ce genre.
Raynald Lachance
Raynald Lachance",5
253924,17-SEP-11,16-SEP-11,Selene,,en,70.49.230.195,susanboyes@sympatico.ca,13286666,000000119929300,4,4,,5
253925,17-SEP-11,16-SEP-11,Ritwik,,en,69.63.59.111,djpenson@sympatico.ca,13278340,000000119929285,5,5,i REALLY CANNOT SAY THERE WOULD BE ANYTHING.,5
253926,17-SEP-11,13-SEP-11,Kira,,en,76.67.203.108,ricardo.martinez@sympatico.ca,13244586,000000119846938,3,2,find my service contract on hand to validate my claim,3
253927,17-SEP-11,15-SEP-11,Sajid,,en,184.144.76.115,belong@sympatico.ca,13262838,000000119914656,5,5,NOTHING MORE .....,5
253928,17-SEP-11,16-SEP-11,Remi,,en,70.27.3.240,dmazing@sympatico.ca,13278380,000000119928738,5,5,Listening carefully and understanding.,5
253929,17-SEP-11,16-SEP-11,David,,en,70.27.3.240,dmazing@sympatico.ca,13278382,000000119929309,5,5,Listening carefully and understanding.,5
253930,17-SEP-11,14-SEP-11,Lukasz,,en,184.145.103.61,donnaclark@sympatico.ca,13250916,000000119878805,5,1,Nothing,5
253931,17-SEP-11,16-SEP-11,Rod,,en,184.144.145.56,egreen@bell.net,13278738,000000119928900,2,1,Find a solution to my Internet issues.,3
253932,17-SEP-11,12-SEP-11,Juan,,en,64.231.146.128,bro.derick@sympatico.ca,13219810,000000119827114,5,5,Nothing,5
253933,18-SEP-11,16-SEP-11,Matthew,,en,65.92.196.233,jelkin@sympatico.ca,13280802,000000119929935,4,4,"There is no information on a phone contact on Bell.ca. Call to 310-SURF didn't work even thought it is listed on the monthly bill. Had to call 310-BELL, but that required a couple of transfers - 1 to internet, 2nd to customer relations?
Getting info on service availability on Bell.ca needs significant improvement. Perhaps the designers should run an emulation pretending to be a customer looking for specific information, and I'm sure they will see the design changes required. If not hire new designers.",4
254373,16-SEP-11,15-SEP-11,Mahesh,,en,70.29.59.250,bbhartley@sympatico.ca,13262770,000000119904145,5,5,I had to listen very carefully to understand the young man but he was very patient and allowed me to take the time I needed.,4
254374,16-SEP-11,15-SEP-11,Sunil,,en,184.144.131.182,samuel.z@bell.net,13273008,000000119915132,5,4,"With the same monthly payment, rogers has much faster internet. I may go back to them. ",
254375,16-SEP-11,13-SEP-11,Karen,,en,70.27.83.76,brucehasler@bell.net,13235136,000000119848547,2,2,,2
254376,16-SEP-11,12-SEP-11,Marouen,,fr,76.67.197.45,cubitus@sympatico.ca,13220892,000000119831956,1,1,"Moins de nègre et nègresse corrompue, moins de mnaghrébien et magrébienne corrompue. En fait, le jours ou Bell Canada arrêtera d'être le centre canadien de coordination du crime organisé, peut-être pourrons-nous recommencer à l'apprécier. En attendant, Tony et les ;esbiennes corrompues de Bell, allez tous vous faire enculer!",1
254377,16-SEP-11,14-SEP-11,Sharmila,,en,184.144.172.154,normandvi@sympatico.ca,13257273,000000119867308,5,3,The lady was very helpful but when we tried our laptop it was not working so we had to call back a second time now both computers are working fine.  We are seniors so that does not help.  Thankyou,5
254378,16-SEP-11,14-SEP-11,Nelly,,en,70.24.53.238,vlashley@sympatico.ca,13260714,000000119869251,4,1,,3
254379,16-SEP-11,15-SEP-11,Robert,,en,67.71.22.205,glennevis@sympatico.ca,13266210,000000119896673,4,5,,3
254380,16-SEP-11,14-SEP-11,Seshidhar,,en,69.158.181.223,madeleine1950@sympatico.ca,13255596,000000119864693,4,4,an upgrade to the Killaly Central office in Port Colborne would be beneficial to all your clients in Port Colborne. I feel sorry for your help line & technicians whose hands are tied regarding the very old equipment they have to work with. ,2
254381,17-SEP-11,16-SEP-11,Elda,,en,70.54.33.76,jimthompson@sympatico.ca,13280940,000000119937952,5,5,nothing,5
254382,17-SEP-11,16-SEP-11,Hassiba,,fr,65.92.157.159,robert.paradis040@sympatico.ca,13285548,000000119923935,4,4,,4
254383,17-SEP-11,16-SEP-11,Julie Anne,,en,184.145.69.163,stew.wood@sympatico.ca,13286586,000000119939172,4,3,Decrease the wait time on hold to talk to a representative. I was on hold for 35 minutes waiting for a representative to take my call.,4
254384,17-SEP-11,16-SEP-11,Alexandre-Hugo,,fr,174.88.118.239,j_corbeil@sympatico.ca,13280426,000000119918820,5,4,Vous assurez que tous les représentants sont aussi compétent qu'Alexandre. Celui qui m'a réponsu le 15 septembre lors de mon premier apppel avait de la difficuleté avec son français et ne m'a pas tout dit. Incompétence ou manque de formation? J'ai du rappeler ,3
254385,17-SEP-11,16-SEP-11,Chantal,,en,70.29.242.241,d.petryk@sympatico.ca,13277750,000000119919050,5,4,,3
254386,17-SEP-11,15-SEP-11,Stephanie,,fr,184.163.49.86,lo2000@sympatico.ca,13269204,000000119896748,3,3,"A conseillère fut super.

Toutefois... la confirmation de mon entente que j'ai reçu par Email ne correspond pas aux chiffres que nous avons convenus.

Pour téléphonie..le crédit aurait du être 53.27$ au lieu de 52.60 et le montant futur 28.75$.... On me memntionne le crédit de 10.00$ et je compte 29.52 de crédit qu'on m'a offert...

Il en est de même pour Internet...  mon mensuel est de 47.95$ et on me crédite 42.95$... le  montant futut pour 8 mois a été convenu de 30.95$. Dans la confirmation il es tquestion de montants crédités... ceci rend la compréhension très difficile.

Il est res important que les montants convenus soientles mêmes sur la confirmation sinon... cela devient difficile de faire confiance a Bell. Je souhaite demeurer cliente et pour se faire les ententes doivent être claires.",3
254387,17-SEP-11,16-SEP-11,Thitola,,en,74.12.182.184,bushbunny1@sympatico.ca,13276948,000000119930450,5,5,"In this case, everything was resolved.",5
254388,17-SEP-11,15-SEP-11,Noureddine,,fr,76.69.185.134,yasminel2002@sympatico.ca,13274870,000000119909422,,1,"ma demande n'est pas comblé...mo bell ne fonctionne pas et choisir un nouveau mot de pass,ne fonctionne pas...les étapes????à suivre pour le nouveau mot de pass est inconnu???impossible accéder à mon bell!téléphone(450-629-0491)...",4
254389,17-SEP-11,16-SEP-11,Gregorio,,en,174.89.170.189,jimparadiso@sympatico.ca,13280936,000000119926592,5,5,"The tech on this one tried all kinds of tests and even went to ask advice from others.  He called me back when he said he would. (The earlier tech also did this). Finally he up-graded the call (?) and Nicole came on the phone and we were promptly disconnected. A few minutes later Nicole called back and set up a tech call to the house. I thought finally I will get some results. Sure enough this morning Sat. Sept. 17th a tech came at 9:00 am and added a filter in the basement for the whole house (I don't need a filter on each and every phone anymore). He also changed the modem.  And right now everything seems to have been rectified
(knock on wood). Thank you very much.",5
254390,17-SEP-11,15-SEP-11,Jaime,,en,70.31.29.137,sharonseldon@bell.net,13273324,000000119906168,4,4,His accent might be a little bit hard  to understand - but he did make up for that with his patience ans understanding exactly what was going on at my end,4
254391,17-SEP-11,16-SEP-11,Deepthi,,fr,70.53.219.175,luigi.dimaso@sympatico.ca,13282604,000000119921928,5,4,"Rie Je ete tres satisfait,de MS deepthi 
Merci.",5
254392,17-SEP-11,16-SEP-11,Brady,,en,69.159.64.199,slavenbj@sympatico.ca,13286336,000000119924847,5,5,I don't like the voice mail phone system but it seems to be a way of the times.,4
254393,17-SEP-11,16-SEP-11,Pradheep Kumaar,,en,70.51.73.200,david.scanlan@sympatico.ca,13277980,000000119919833,5,5,,5
254394,17-SEP-11,02-SEP-11,Jamel,,fr,65.92.159.91,levesque.pero@sympatico.ca,13113311,000000119622081,5,5,,5
254395,17-SEP-11,16-SEP-11,Yves,,en,70.49.4.155,eadebushman@sympatico.ca,13278654,000000119922864,2,2,"I actually had threes sessions. Oct. 12th with Karisna and Oct. 14th with Deephi totalling three hours.After Mon's session I was advised a supervisor would-none Did.

After Fri.'s I was advised my connection was fine and my problem was elsewhere",2
254396,17-SEP-11,16-SEP-11,Marie,,fr,65.94.4.125,millette@sympatico.ca,13283570,000000119931888,5,4,rien pour l'instant j'attend de voir si la vitesse va reelement etre plus rapide,3
254397,17-SEP-11,15-SEP-11,Mahesh,,en,184.145.13.162,clintwiliams@sympatico.ca,13263882,000000119895848,4,4,Send out technician so he could fix any other related issues that he would might experience.,5
254398,16-SEP-11,15-SEP-11,Hency,,en,67.68.137.114,marsha_johnston@sympatico.ca,13269900,000000119903515,5,5,,5
254399,16-SEP-11,15-SEP-11,Richard,,en,76.69.85.253,afacey@bell.net,13261798,000000119910431,5,5,nothing...very helpful and patient. Unlike the help you get from the phone people. This was a pleasant experience.,5
254400,19-SEP-11,17-SEP-11,Ashok,,en,65.94.206.143,GERARD40@sympatico.ca,13288014,000000119955213,3,4,understanding the english ,5
254401,19-SEP-11,16-SEP-11,Dawood,,en,209.226.190.156,judy.paquin3@sympatico.ca,13281394,000000119924754,4,4,,4
252882,19-SEP-11,18-SEP-11,Kanchumarthi,,fr,65.92.211.58,sharobim@sympatico.ca,13304256,000000119967166,2,1,"I am disappointed that the issue with the outgoing mail is still pending, the agent was unable to solve the issue. He referred me to his supervisor who blamed Apple for the problem. 
When I insisted the issue had been solved by Bell a week ago but came back, he could not read french (last agent) 
It was upon my insistence that he found out that the mail Cap was low and promised to increase it in 48-72 hours. 
I wonder why the previous agent (last week) was able to fix the problem on the spot and Why this one need so much time???
I really wonder and do not understand why is there a cap on the mail according to the agent ??? ",1
252883,19-SEP-11,17-SEP-11,Hency,,en,70.29.113.210,r.mcintyre@sympatico.ca,13295254,000000119944566,4,4,"RE Ref # 119944726.  2 issues:
1. internet usage questions.  answered completely, very satistied.
2. billing - satisfied completely.

Great to speak with two intelligent individuals who actually spoke and understood english!!  That is a first time ever for me when calling Bell.

Best thing was that I was NOT directed to some barely audible call centre in Pakistan or India or some other Godforsaken place where even if the call were audible, you couldn't understand the person anyway.  Bell absolutely needs to set up more CANADIAN Call Centre reps~!!  Support this great country, and quit wasing our money on substandard overseas services!

My recommendation to others remains at ""Maybe"" because of years of mediocre service / support in the past.",3
252884,19-SEP-11,17-SEP-11,Elsy,,en,70.51.32.113,janenelson@sympatico.ca,13291866,000000119945856,5,5,,5
252885,19-SEP-11,17-SEP-11,Salvador,,en,70.26.164.243,ray.cooper2@sympatico.ca,13295362,000000119955811,4,4,He did what was required and referred to a local technician to help resolve the problem which was local. It was resolved the next day.,4
252886,19-SEP-11,12-SEP-11,Firas,,fr,76.68.164.154,johanne.roger3@sympatico.ca,13224830,000000119829301,1,1,,1
252887,19-SEP-11,17-SEP-11,Heithem,,fr,70.53.202.104,madomaltais@sympatico.ca,13293532,000000119955808,5,5,,5
252888,18-SEP-11,15-SEP-11,Suresh kumar,,en,70.29.7.174,idwal@sympatico.ca,13266888,000000119903792,5,5,,5
252889,19-SEP-11,15-SEP-11,Aida,,fr,74.14.253.211,normand.fournel@sympatico.ca,13271132,000000119889196,4,2,je n'ai pas reçu mon nouveau modem vendredi matin tel que promis,
252890,19-SEP-11,17-SEP-11,Kayla,,en,207.35.6.2,ddoak@sympatico.ca,13290138,000000119949161,3,,"Would have been nice to speak to your loyalty department from the beginning, instead of having to discuss it with two other agents, not too mention almost an hour of being on-hold.",
252891,19-SEP-11,18-SEP-11,Indhu,,en,184.146.158.211,p.jodine@sympatico.ca,13303258,000000119957856,1,1,,1
252892,19-SEP-11,16-SEP-11,Naveenkumar,,en,174.88.207.48,nortonh@bell.net,13284328,000000119916714,3,2,"With all of the phone service I have experienced with Bell, I have found it very difficult to understand the technian.  And the scripts that are used are very phony.",1
252893,19-SEP-11,16-SEP-11,Shoiab,,en,70.27.233.106,ncampbell65@sympatico.ca,13284124,000000119937068,4,5,nothing,5
252894,20-SEP-11,19-SEP-11,Mariem,,en,70.29.152.28,cavar_kanisek@sympatico.ca,13308000,000000119982924,2,1,"
 To accommodate the needs of the customer
instead of taking their time without any results. They are only with the Bell to get the pay ck. Knowledge wise, 0, and many other things. They are not able to transfer the customer call althought the name was provided. Efficiency was 0. The Bell will have the best service but customer service is catastrophe.If they will improve the service it will be the pleasure stay with Bell if not I cannot devote my time anymore.

Rose Kanisek M.Sc.",3
252895,20-SEP-11,19-SEP-11,Sushil,,en,70.49.8.140,k.m.heck@bell.net,13313406,000000119992460,5,5,"technician was right on, nothing.",4
252896,20-SEP-11,19-SEP-11,Nawel,,fr,67.68.254.44,glamy01@bell.net,13311152,000000119974234,5,5,je peux vous dire que la personne qui ma répond connaissai sont dossier elle a été tres rapide et tres efficace Merci,5
252897,20-SEP-11,03-SEP-11,Victor Gabriel,,en,70.51.160.254,keithandjune@sympatico.ca,13121173,000000119630225,1,1,"customer service rep cannot fix problem
i still do not have wireless this proble
why am i paying fo r wireless also for high speed the system is very slow also  my satalite is also not working properly i am also thing about changing from bell there is beyyer deals out there thanks keith you can phone me at 4165507528",1
252898,20-SEP-11,19-SEP-11,Maher,,fr,76.69.205.3,sandy.pigeon@bell.net,13318842,000000119981299,4,4,,4
252899,20-SEP-11,19-SEP-11,Nandhini,,en,70.31.122.212,canajaneh@sympatico.ca,13307836,000000119970054,1,1,"I was calling about billing information and a price adjustment and wanted fast, easy,courteous service.   It was not given....not very good listener",1
252900,20-SEP-11,19-SEP-11,Mylene,,en,70.49.179.224,earlcontois38@sympatico.ca,13309820,000000119994005,3,3,The time to answer calls needs to be improved I waited 15 mins to have my call answered,
252901,20-SEP-11,19-SEP-11,Majdi,,fr,65.92.250.78,bnolet@bell.net,13307446,000000119975385,3,2,je trouvait qu'il étais un peu sec ns sommes pas toute de expere j'ai eu le feeling d'un personne qui ne connaisais rien.Après quelques minutes il est revenu plus gentil.,4
252902,20-SEP-11,19-SEP-11,John,,en,184.144.36.138,bike_man@bell.net,13307316,000000119993777,4,3,,5
252903,20-SEP-11,19-SEP-11,Elsy,,en,174.95.196.102,maxelson@bell.net,13315502,000000119985088,3,2,Connect me to someone from television services.  I made the mistake on choosing the wrong chat. After our conversation I was not able to connect with someone fron telvision service,
252904,20-SEP-11,19-SEP-11,Ahmed,,fr,65.93.48.244,m.j.gpiche@sympatico.ca,13314772,000000119988938,5,5,"Pourquoi faut-il que ça soit toujours compliqué? Ça fait deux ans que j'interrompte l'internet pour l'été et rien ne se fait naturel comme on me le dit......
Vs avez fait du progret l'an passeé ça prit 45 minutes pour que ça puisse fonctionné. ",2
252905,20-SEP-11,19-SEP-11,Kevan,,en,184.147.218.56,cjdj@sympatico.ca,13308340,000000119978557,5,5,,5
252906,20-SEP-11,19-SEP-11,Sinu,,en,184.146.109.29,ron.pierce@sympatico.ca,13318480,000000119981059,5,5,Nothing,5
252907,20-SEP-11,19-SEP-11,Danilo,,en,70.53.47.107,rick.kardonne@sympatico.ca,13318176,000000119998451,3,2,"Danilo in San Salvador gave to me a new password, Abc123, which was rejected by the server.   I wish that this new password had worked!",5
252908,20-SEP-11,19-SEP-11,Rudys,,en,70.54.10.175,jim.rosee@sympatico.ca,13312686,000000119987502,4,3,,4
252909,20-SEP-11,12-SEP-11,Hassen,,fr,69.159.160.10,gisbergeron@bell.net,13223146,000000119813662,5,5,,4
252910,20-SEP-11,19-SEP-11,Lisa,,en,174.89.136.196,ctowsley@sympatico.ca,13308638,000000119973799,5,5,"promote customer service rep ""Lisa"" employee # XK498.She is the best You've got.",5
252911,20-SEP-11,19-SEP-11,Nelly,,en,76.64.46.34,blonghurst@sympatico.ca,13307412,000000119973101,2,3,Spoke to 4 people before anyone took action,2
252912,20-SEP-11,19-SEP-11,Imen,,fr,69.159.137.38,jtroger@sympatico.ca,13313262,000000119972559,4,5,,5
253395,16-SEP-11,15-SEP-11,Feres,,fr,174.94.118.32,angers64@sympatico.ca,13262292,000000119899170,4,4,,4
253396,16-SEP-11,27-AUG-11,Raouf,,fr,69.156.219.138,jacqueslachance57@sympatico.ca,13036703,000000119476331,5,4,,5
253397,16-SEP-11,15-SEP-11,Osman,,fr,70.30.152.40,listentomat@bell.net,13269136,000000119902477,1,2,Amélioration des délais. Les préposés ne sont pas au courant des différents appels placés. La réparation et le soutien ne se parlent pas.,1
253398,17-SEP-11,14-SEP-11,Chandler,,en,70.26.19.180,joyce012@sympatico.ca,13254090,000000119874968,5,4,n/a,5
253399,18-SEP-11,16-SEP-11,Juan,,en,69.158.84.186,ataconstruction@sympatico.ca,13276240,000000119939645,3,5,"two technicians had to leave and come back two times to get what was needed to replace the modem; since the fact that modem needed to be replaced was established beforehand this was a complete waste of time - it took about 30 min",3
253400,18-SEP-11,17-SEP-11,Sami,,en,76.70.105.120,gjpersaud@bell.net,13291242,000000119941377,4,4,,5
253401,18-SEP-11,17-SEP-11,Obaidullah,,en,174.88.219.155,june.ferguson@sympatico.ca,13292544,000000119954295,1,1,"I called because I have opened an email attachment resulting in a virus called ""security shield"" on my computer. Our Bell Internet Security was did not prevent and was not working to remove the virus. The representative suggested that I take my computer to a shop to have it reformatted. After looking on the internet, we found instructions on how to remove this apparently common virus ourselves. The representative was not knowledgabe regarding the virus and made no suggestion that there might be an easy way to resolve the issues we were experiencing.",1
253402,18-SEP-11,17-SEP-11,Jason,,en,174.95.252.187,dalethor@sympatico.ca,13289958,000000119940965,4,4,,3
253403,18-SEP-11,17-SEP-11,Yathreb,,fr,64.228.86.210,carlboug_et2@sympatico.ca,13289390,000000119953240,4,5,,4
253404,18-SEP-11,17-SEP-11,Hency,,en,70.31.31.253,d.ansovini@sympatico.ca,13289892,000000119941288,5,4,Better English communication ,4
253405,18-SEP-11,17-SEP-11,Olfa,,fr,65.94.172.15,pradroy@sympatico.ca,13295150,000000119950340,5,5,,5
253406,18-SEP-11,17-SEP-11,Sudheer,,en,76.64.195.229,asher1@sympatico.ca,13288734,000000119957244,4,5,length of time- it took several attempts to resolve situation ,5
253407,18-SEP-11,17-SEP-11,Naveenkumar,,en,76.71.29.180,annsalert@sympatico.ca,13288630,000000119940923,3,1,Customer rep English is hard to understand.,4
253408,18-SEP-11,07-SEP-11,Wayne,,en,70.27.60.52,karen.macleod@sympatico.ca,13167730,000000119718156,1,1,"This was my second call to Bell regarding my internet service. On my first call I was told I needed a new modem. The new modem arrived without an ethernet cable, which is why I placed this call. The rep promised that a cable would be sent out immediately, and that I would get it in 2-3 business days. I did not receive it. I was told by the next rep I talked to that the order was there on my account but wasn't actually placed.",2
253409,18-SEP-11,17-SEP-11,Alex Arnoldo,,en,70.54.83.201,d.law@sympatico.ca,13289902,000000119950897,5,5,,5
253410,18-SEP-11,17-SEP-11,Alex Arnoldo,,en,70.54.83.201,d.law@sympatico.ca,13289904,000000119951437,5,5,,5
253411,18-SEP-11,17-SEP-11,Neila,,fr,70.26.233.114,Lynne_Leclair@sympatico.ca,13288066,000000119941179,5,5,,5
253412,18-SEP-11,13-JUL-11,Sofien,,fr,184.144.183.68,payeurb@sympatico.ca,12585361,000000118458642,2,2,REncontrer l'objectif énoncé que le montant toatal de la facture mensuelle passe comme la compétition autour de $100 par mois . je n'ai eu que quelques petis crédits de $5 pour me montrer que vous pouviez faire quelque chose pour moi et me faire taire. Je regarde sérieusement aller vers la compétition. (Cable),1
253413,18-SEP-11,17-SEP-11,Nora,,en,70.24.1.246,fdr@bell.net,13290842,000000119948906,5,5,Service was excellent -- Nora was pleasant and knowledgeable. Excellent employee.,5
253414,18-SEP-11,17-SEP-11,Victor Gabriel,,en,70.49.245.175,sheilacorrigan_3@sympatico.ca,13296194,000000119953949,1,1,I had a very difficult time understanding your technician.,2
253415,18-SEP-11,17-SEP-11,Faqria,,en,67.70.87.148,j.girouard@sympatico.ca,13291734,000000119944003,5,5,,5
253416,18-SEP-11,17-SEP-11,Kayla,,en,184.144.162.247,ian.ritchie@bell.net,13291632,000000119941899,5,5,"Your customer representative was excellent and helpful. I feel it is completely unsatisfactory to receive a bill for services that I never requested and never received. As well I had no internet, television or phone service for a period of 12 days, yet it is my responsibility to call each of the services and request a refund. Why is this not done automatically (Like my Billing!), and why must I call each service to request a refund when I use a ""Bell One Bill""?",3
253417,18-SEP-11,17-SEP-11,Christine,,en,70.27.19.17,jay.cee@sympatico.ca,13291938,000000119954012,3,3,"In July of this year I received a flier in the mail advertising Bell TV at $18.14 per month so I phoned in and ordered it to be installed.  While talking to the bell rep. she recommended I upgrade my telephone and my internet.  I agreed although my computer was only a few months old and worked just fine. Ever since it has not worked as well and freezes up when I click on a video address on line and runs for about 5 seconds and then freezes for about 12. After 2 calls to Bell last week to try and resolve the problem, I finally called in a computer repair tech.named Fahad Islam who determined the speed was .025 GB and not tw0.  He phoned Bell and talked to one of you service Techs. who did something from your end that speeded it up a bit, but on double checking a video the same evening it still froze up but a little slower rate.  It is still far from correct, and I had to pay $85.00 for the service call  I would like this matter resoved ASAP as it was at your suggestion that I agreed to the upgrade.",2
253418,18-SEP-11,17-SEP-11,Ibrahim,,fr,74.14.191.43,ginette_laurin@sympatico.ca,13291224,000000119956116,5,5,,4
253419,18-SEP-11,17-SEP-11,Sarry,,en,70.54.16.206,jkubat@sympatico.ca,13292218,000000119954019,5,5,Hire only competent consultants... ,4
253420,18-SEP-11,17-SEP-11,Masood,,en,64.229.236.72,almo2@sympatico.ca,13288442,000000119950087,4,2,"I now have to wait for 24 hours to hopefully change my password.
Wish this could have been resolved at  the time.
Masoot did his very best and was very patient and thorough.  The issue was with BELL",4
253421,18-SEP-11,17-SEP-11,Andrea,,en,207.219.69.231,pkubica@sympatico.ca,13295072,000000119952358,2,1,Still not working. I'm using my Telus stick to send this email. Maybe I should look at Cogego Internet?,1
253422,18-SEP-11,17-SEP-11,Christine,,en,74.198.9.197,perelgut@sympatico.ca,13294954,000000119954424,2,1,"You violated our service contract by canceling my fully-paid-up account without cause or warning and you cut off service.  You failed to restore the service in the timeframe promised.  Nobody contacted me and contacting your support was just short of criminally obnoxious.
",2
253423,18-SEP-11,17-SEP-11,Aqeel,,en,76.68.52.131,cindymorenz@bell.net,13289672,000000119956338,5,5,less wait time,5
252420,16-SEP-11,15-SEP-11,Hayett,,fr,184.146.245.172,louper4@sympatico.ca,13269298,000000119907667,2,1,"Depuis dec 2007 que j'utilise le Modem Siemens Speedstream 4200 et Bell avait précisé que le modem ne m'appartenait pas et qu'il faudrait le rendre si je change de compagnie. 
 Pourquoi alors me propose-ton de m'envoyer gratuitement le même modèle désuet qui ne fonctionnera pas...ou un autre nouveau modem plus récent que je dois payer 20 $ pour l'expédition?
La logique veut que si les frais de transports sont gratuits pour l'ancien modem que vous me feriez parvenir, pourquoi les frais de transport ne seraient pas gratuits pour le nouveau ? À ce que je sais, il s'agit du même transport...!  Et en plus, ce nouveau Modem sera encore votre propriété!  
Moi je suis tellement conservatrice que j'ai encore la boîte initiale de l'ancien Modem avec le disque d'installation...etc.
Je suis déçue de la réponse qu'on m'a faite car je suis cliente Bell depuis toujours et mes amies tout autour de moi me trouvent pas mal fidèle et elles me recommande d'aller voir ailleurs.  
Je suis en réflexion et croyez-moi, je ne suis pas du genre changeante alors cela me contrarie grandement. 
je suis donc en réflexion et déçue.
Louise Perron,  ",
252421,16-SEP-11,15-SEP-11,Linda,,en,70.26.46.230,do.morr@sympatico.ca,13264800,000000119912042,2,4,"Our recent experience with dealing with Bell has been terrible! Anyone we speak with has a different story than what was done or said in an earlier conversation, they know what orders we have and tells us things about the account that are not at all what we have done or how they should be. There is always an issue when dealing with your reps. Nothing is simple....ever. We are assured that things will be done but they are not.",1
252422,16-SEP-11,15-SEP-11,Jewelle,,en,67.71.20.10,rdmidd@sympatico.ca,13272154,000000119897189,5,5,,5
252423,16-SEP-11,13-SEP-11,Fathi,,fr,174.88.84.100,lamarchegm@sympatico.ca,13240940,000000119860395,5,5,"Rien à ajouter, tout était parfait!
Excellent service de la part du technicien Bell.
Merci pour l'intervention rapide.",5
252424,16-SEP-11,15-SEP-11,Lor,,en,65.92.21.38,tinamc.25@sympatico.ca,13274204,000000119893083,5,5,"Mary was excellent.She is very efficient
and helpful 
She was over the top.
I was spammed and I tried to fix it
but got stuck so she solved my problem
In  June and July my computer was hacked
so I made a mistake and answered unknown
phone number because I thought it was Bell calling and got involved.MasterCard
fraud guy told me this was fraud and
did not pass my Credit Card.The fraudster screwed up my computer,
",5
252425,16-SEP-11,15-SEP-11,Mary ruksana,,en,65.92.21.38,tinamc.25@sympatico.ca,13274206,000000119899149,5,5,,5
252426,16-SEP-11,15-SEP-11,Salvador,,en,70.53.0.247,bevlloyd@sympatico.ca,13262922,000000119909149,3,4,,5
252427,16-SEP-11,15-SEP-11,Noureddine,,fr,70.51.180.100,tailleferinc@bell.net,13273944,000000119906101,5,5,,5
252428,16-SEP-11,09-SEP-11,Juan Carlos,,en,70.48.4.101,g.s.young@sympatico.ca,13192888,000000119766340,5,5,"When our problem started at the end of May, we did not get any satisfaction.  Our phone line was so noisy when it was connected to the computer, that we had to unplug the line from the modem in order to use the phone.  It didn't matter how many phone calls we made to Bell, we were not satisfied.  Finally someone thought we had a modem problem and sent us a new modem.  After a storm in August we had no internet and very poor phone reception.  We changed the modem and still could not get on line.  After yet another phone call in  which our son suggested it might be a problem with the line, we were sent yet another modem.  When it also did not work, we were very upset and wanted a Bell tech. to come to our house.  Before he even got here, he checked the main feed for our line and found it was faulty.  He then changed it at the main feed and also at the feed near our home.  When he came to the door, he said that our phone should now be working, and it was.  He then came in and made sure our modem was connected properly and then got us back on line.  For that we are truly thankful.  However, 3 months of poor phone service and almost a month of no e-mail, I think we should be compensated.  ",4
252429,16-SEP-11,14-SEP-11,Manuel,,en,67.71.151.156,murphydk@sympatico.ca,13256886,000000119885148,5,5,"nothing, all is good",5
252430,16-SEP-11,15-SEP-11,Nejib,,fr,70.31.240.131,claire.beaupre@sympatico.ca,13263820,000000119889723,5,5,,5
252431,16-SEP-11,15-SEP-11,Reshma,,en,70.26.248.213,2658@bell.net,13261286,000000119889211,5,1,knowlege0fapplepc,5
252432,16-SEP-11,15-SEP-11,Zulfiquar,,en,76.64.30.202,alan.adam@sympatico.ca,13261948,000000119889024,3,4,"Teach the operatives to speak better and clearer English and explain what they are dping properly. The responsibilty for communication is on the communicator not the communicatee. Zulfiquar's English and enunication was poor and I had to keep asking him to repeat what he was saying. It was not necessarily the accent more that he garbled and ran his words into one another. I therefore did not understand 
what he was doing or why he was making the changes he was doing.Therefore if the problem occurs again I will have no idea how to resolve it. ",3
252433,16-SEP-11,15-SEP-11,Priya,,en,184.151.127.202,ahemingway@bell.net,13261840,000000119912051,2,1,Provide the information I required and cut my time on hold by at least 30 minutes,2
252434,16-SEP-11,15-SEP-11,Lahouari,,fr,184.144.216.205,alain.cardinal2@sympatico.ca,13261912,000000119906471,5,5,,4
252435,16-SEP-11,15-SEP-11,Sonia,,fr,174.89.181.254,michele.bernard@sympatico.ca,13270348,000000119891575,1,1,"(1) chercher une solution au problème; (2) me confirmer par écrit (courriel), tel que promis, que Bell ne pouvait pas trouver de solution à mon problème; je suis très très déçue ...",
252436,16-SEP-11,15-SEP-11,Mohamed,,en,74.12.190.25,david.smith35@sympatico.ca,13264394,000000119906820,5,5,,5
252437,16-SEP-11,15-SEP-11,Robert,,en,64.229.84.18,malindaprovost@bell.net,13269628,000000119890574,1,1,Accommodate.,1
252438,16-SEP-11,15-SEP-11,Lise,,fr,70.81.53.38,alfi819@bell.net,13262016,000000119889783,5,5,,5
252439,16-SEP-11,10-SEP-11,Jose,,en,50.101.234.231,pollytom@bell.net,13207729,000000119783369,5,4,Why did the computer fail to connect to the internet in the first place?,5
252440,16-SEP-11,15-SEP-11,Cheker,,fr,76.71.196.223,alain266@sympatico.ca,13261924,000000119893484,4,4,,4
252441,16-SEP-11,15-SEP-11,Naidu,,en,184.148.111.54,r.hunte@sympatico.ca,13271952,000000119891614,5,5,cannot think of one at the moment,5
252442,16-SEP-11,15-SEP-11,Kota,,en,70.30.146.218,tthomas_30@sympatico.ca,13274384,000000119902938,4,3,,4
252443,16-SEP-11,15-SEP-11,Eleanor,,en,174.91.251.73,katherinv@sympatico.ca,13268340,000000119891803,5,5,"Eleanor was a darling, thank you so much for your kind approach and for all the information.",4
252444,14-SEP-11,13-SEP-11,David,,en,64.231.20.182,anne.davison@sympatico.ca,13234260,000000119849018,5,5,,5
252445,14-SEP-11,13-SEP-11,Marta,,en,74.14.160.223,f.mccaughey@sympatico.ca,13237474,000000119844155,5,4,,5
250899,15-SEP-11,13-SEP-11,Estephania,,en,184.145.78.21,ouellet.d.l@sympatico.ca,13243616,000000119844151,4,4,"Skip the automated section on the phone, if you are not someone who is computer literate, it is of no use..",4
250900,15-SEP-11,14-SEP-11,Sam,,fr,70.53.171.58,zario35@sympatico.ca,13261184,000000119880360,4,4,,5
250901,15-SEP-11,14-SEP-11,Rain,,en,70.29.36.214,hnbaker@bell.net,13252868,000000119869104,4,5,The representative could have been a bit quicker to respond to what I was asking about. He did ok but it could have been a bit slicker.,5
250902,15-SEP-11,14-SEP-11,Gilbert,,en,76.69.19.57,wick2@sympatico.ca,13260898,000000119888263,3,3,"answer call more promptley

although helpful, the technitian was hard to understand",4
250903,15-SEP-11,13-SEP-11,Omar,,fr,70.29.171.44,jacques.gendreau@sympatico.ca,13239126,000000119843508,5,5,"RIEN DE PLUS ,JE VOUS REMERCIE AINSI SURTOUT A VOTRE REPRESENTANTE LISA QUI M/ A EXCELLEMENT BIEN SERVI. J/ AI REUSSI A TROUVER LA SOLUTION A MON PROBLEME AVEC L/ AIDE D`AMIS QUI AVAIENT EU LE MEME PROBLEME.",5
250904,15-SEP-11,13-SEP-11,Daniel,,fr,70.29.171.44,jacques.gendreau@sympatico.ca,13239128,000000119844242,5,5,EXPLIQUE PRECEDEMMENT SONDAGE    MERCI,5
250905,15-SEP-11,13-SEP-11,Marlin J.,,en,76.70.82.226,victor.lesnicki@sympatico.ca,13246926,000000119841257,4,4,"This is the second time I have called regarding the completion of this transaction. As of testerday Sept 14th the transaction was still not completed (although Marelene did report to me on the 13th that there would be no problem), not allowing the Bell rep to complete my satellite transaction. He has called twice Sept 10th & 14th to resolve and reported that it would be fixed today. On Sept 8th Jan reported that this transaction would take 3 days- it is now day 7. I would appreciate a follow-up to this situation. Thank you",3
250906,15-SEP-11,08-SEP-11,Silvia,,en,70.50.35.131,allan.peace@sympatico.ca,13175776,000000119731325,2,3,Better communication between this representatives.  I was passed to 2 reps during the call and each provided different information on delivery times.  One said 1 - 2 business days and the other 3 - 5 business days.,2
250907,15-SEP-11,14-SEP-11,Gregorio,,en,65.95.226.236,dougwilliamson@sympatico.ca,13250982,000000119863048,4,4,,3
250908,15-SEP-11,18-AUG-11,Asir raja,,en,70.26.12.187,wmbirch@sympatico.ca,12948367,000000119264251,5,4,,4
250909,15-SEP-11,11-SEP-11,Khan,,en,70.31.59.173,wmdillon@bell.net,13217512,000000119803785,5,5,The representative was extremely helpful and tried very hard to fix the problem.  It turned out to be my PC rather than the Bell Equipment.,5
250910,15-SEP-11,14-SEP-11,Will,,en,216.209.117.187,jill.mcculloch@sympatico.ca,13253766,000000119864364,5,5,Reduce waiting time before I got to speak to Will initially.,5
250911,15-SEP-11,14-SEP-11,William,,en,76.64.118.66,janetterichardson@sympatico.ca,13253366,000000119869290,,,"Th first person I atalked with lied and told me PC Care was no longer available.  Was impatient and rude didn't have a clue what I was talking about.  It seems if I want any kind of decent service at all I have to go through customer service who miraculously are able to do what half the people in their out serving won't do.  The person I am referring to was the first person I was talking with,  Customer service put me through to a 2nd person who was extremely helpful and polite.  It seems when I get put through to India the rules change with each person.  I can call at one time and get absolutely no satisfaction and yet call back and get another person who is more than helpful.  Some have accents so heavy it is impossible to understand them.  I don't know how to put this into one thing.",
250912,15-SEP-11,14-SEP-11,Ousmane,,fr,132.210.207.64,lylah@sympatico.ca,13255454,000000119884675,5,5,tout est parfait,5
250913,15-SEP-11,14-SEP-11,Mohammed,,en,65.92.41.86,ATKINO@sympatico.ca,13247542,000000119866052,2,1,resolve my problem,2
250914,15-SEP-11,14-SEP-11,Mario,,en,174.91.118.247,john476@sympatico.ca,13253990,000000119869287,3,1,A customer rep. that I had spoken to on a previous occassion assisted me further and resolved a problem. All I had to do this time was do a system restore to an earlier time. This fixed the problem.,4
250915,15-SEP-11,14-SEP-11,Sarah,,fr,70.52.106.96,achp@bell.net,13247932,000000119880450,5,5,rien parfait,5
250916,15-SEP-11,09-SEP-11,Mario,,en,174.88.11.12,ron.barton@sympatico.ca,13198854,000000119758005,5,5,Could have by passed the 1st guy who said he was in India and after an hour the connection was broken.Then I got Mario in Ottawa and everything was great.,4
250917,15-SEP-11,14-SEP-11,Michel,,en,69.158.182.189,rdjantzi.tsboles@sympatico.ca,13258290,000000119886933,5,5,less time on hold waiting for customer service rep,4
250918,15-SEP-11,14-SEP-11,Jeanette,,fr,76.69.193.128,a934@sympatico.ca,13247830,000000119872550,4,4,,4
250919,15-SEP-11,13-SEP-11,Prince,,fr,69.157.130.187,ghislain052@sympatico.ca,13238130,000000119841850,5,4,j`ai été satisfait en tout point,5
250920,15-SEP-11,14-SEP-11,Rym,,fr,70.30.177.2,thouraya@bell.net,13260226,000000119876205,5,5,"L'agente RYM était super compétente, rapide, souriante et professionnelle. Encore un grand merci",5
250921,15-SEP-11,14-SEP-11,Adarsh,,en,206.223.169.222,deborah.burgess@sympatico.ca,13250528,000000119878884,4,4,"I'm still not happy about the off-continent call centre approach to tech support and billing inquiries.  It takes longer to explain the problem, more repetition to see it resolved and a lot of patience to wait for someone to reach a conclusion that could have been reached much earlier.  My time is valuable, so I find that extremely aggravating. (I would think you supply a calculator for your billing specialists, but I could do the sums and percentages in my head faster than the gentleman who was looking after me!)  Is that the price of subcontracting the work to a place where wages are lower and equipment is of lower standard than in North America?  Then you need to know there is a downside in the perception of your customers.",3
250922,15-SEP-11,01-SEP-11,Gregory,,en,76.64.123.222,robinson51@sympatico.ca,13115223,000000119580110,5,5,,5
250923,15-SEP-11,13-SEP-11,Wissem,,fr,69.159.181.251,specimen02@sympatico.ca,13231290,000000119835947,4,4,,4
250924,15-SEP-11,13-SEP-11,Mouna,,fr,70.49.70.183,gaetanlacasse@sympatico.ca,13237898,000000119838445,5,5,,5
250925,15-SEP-11,13-SEP-11,Luis,,en,70.29.110.46,gdes53@sympatico.ca,13238004,000000119848468,5,5,,3
250926,16-SEP-11,15-SEP-11,Grant,,en,50.101.141.42,alipentti@sympatico.ca,13262042,000000119904273,5,5,,5
250927,16-SEP-11,01-SEP-11,Philip,,en,184.144.52.58,christsa@sympatico.ca,13093465,000000119588935,5,5,,5
250928,16-SEP-11,15-SEP-11,Emer,,en,70.54.0.103,jim.mcdonald@sympatico.ca,13267628,000000119904651,5,5,nothing,5
250929,16-SEP-11,15-SEP-11,Evangeline,,en,70.30.17.130,jmarinier@sympatico.ca,13267722,000000119892961,4,4,"It is often very difficult to follow what the agent is saying, either due to the accent and often the way it is explained. It seems the matter is made complicated on purpose.",4
250930,16-SEP-11,15-SEP-11,Samy,,fr,205.151.112.72,b.nadeau@sympatico.ca,13262620,000000119893105,5,5,rien,5
251430,13-SEP-11,12-SEP-11,Estephania,,en,70.51.248.160,mtessier9@bell.net,13228166,000000119814739,5,4,Not charge me $100 to install my internet.,2
251431,13-SEP-11,12-SEP-11,Rodrigues,,en,184.148.131.101,dwgeddes@sympatico.ca,13221984,000000119825971,5,4,,4
251432,13-SEP-11,13-SEP-11,Nizar,,fr,184.144.233.226,sylvainlarocque@bell.net,13231660,000000119836139,5,5,Rien! C'etait Excellent.,5
251433,13-SEP-11,12-SEP-11,Denis,,en,65.93.133.150,bobfeltrin@sympatico.ca,13219620,000000119827507,5,5,"Nothing really,handled in avery professional manner. Mentioned to operator that it was easy to understand him because of his excellant oral communication.",4
251434,13-SEP-11,10-SEP-11,Stanley,,en,70.50.114.99,a.taggart@sympatico.ca,13201452,000000119795383,4,4,,4
251435,13-SEP-11,12-SEP-11,Med walid,,fr,174.92.166.37,gischartrand@sympatico.ca,13223148,000000119814992,5,4,,5
251436,15-SEP-11,14-SEP-11,Ashley,,en,69.157.116.196,vcanestraro@sympatico.ca,13260606,000000119872738,4,4,explain pricing for every service insteat of full monthly price. ,4
251437,15-SEP-11,14-SEP-11,Mohamed,,fr,70.26.234.152,lafontaine01@sympatico.ca,13254804,000000119879876,4,4,A l'avenir ne pas omettre les économies du Forfait Bell Internet de 5.00 $. Ce fut enlever sur la facture du 04 septembre 2011,3
251438,15-SEP-11,14-SEP-11,Brenda,,en,67.70.64.243,dan.b2002@sympatico.ca,13250314,000000119879225,4,4,Perhaps getting service people who speak better english as it's somewhat hard to understand what most of if not all of your technicians are saying while assisting those with problems.,4
251439,15-SEP-11,09-SEP-11,Sarra,,fr,70.55.119.99,jclaflamme3@sympatico.ca,13194184,000000119760815,4,5,,5
251440,15-SEP-11,11-SEP-11,Belhassen,,fr,132.203.245.41,larouche.nicole@bell.net,13213900,000000119802434,5,4,"Ne pas me déconnecter puisque j'avais confirmé que je demeurais avec Bell pour l'ensemble de mes services.  Il semble difficile que tous les services, Internet, téléphonie et télévision se parlent",3
251441,15-SEP-11,06-SEP-11,Jose,,en,76.64.161.75,hrhoffer@sympatico.ca,13150322,000000119677257,4,1,Fix my problem.  After 15 - 20 minutes my email connection is terminated.  I get the following - Internet Explorer cannot desplay the webpage -,2
251442,15-SEP-11,14-SEP-11,Brent,,en,76.71.31.75,yvonne52@sympatico.ca,13261164,000000119880333,5,5,,5
251443,15-SEP-11,13-SEP-11,Habib,,fr,70.26.28.9,cyrjasrog@bell.net,13236076,000000119838989,5,5,,5
251444,15-SEP-11,14-SEP-11,Amanda,,en,70.26.165.185,kendol@bell.net,13254528,000000119875179,5,4,BELL REPRESANTATIVE TELLS YOU ONE THING BUT WHEN YOU GET YOUR BILL IT IS COMPLETELY DIFFRENT THIS IS AND ON GOING PROBLEM I TALK TO OTHER BELL CUSTOMERS SAME PROBLEM BELL IS NOT THE COMPANY IT USED TO BE ,4
251445,15-SEP-11,14-SEP-11,Salvador,,en,184.146.152.183,toppers@sympatico.ca,13260368,000000119866684,3,4,Have someone that can speak better english,3
251446,15-SEP-11,14-SEP-11,Arun,,en,76.71.95.216,pblakely1@bell.net,13257690,000000119871191,5,5,I was very pleased with the patience Arun showed walking me through the process.,5
251447,15-SEP-11,13-SEP-11,Troy,,fr,184.145.255.20,pierre.dufour@sympatico.ca,13244028,000000119847973,5,5,,5
251448,15-SEP-11,14-SEP-11,Bry,,en,184.146.152.4,barbie.ken@sympatico.ca,13248738,000000119877602,1,1,"Fortunately, not all my calls have been this frustrating.  Hopefully, it was a one-time thing.",4
251449,15-SEP-11,14-SEP-11,Raza,,en,65.94.213.180,dcernusca@bell.net,13250474,000000119882208,1,1,Had a hard time understanding his language to begin. He was not an informative tech support agent at all. My problem was far different then he was trying to tell me. Also not impressed with his attititude or demeanor. I will refuse to deal with an agent from india(or wherever this call was outsourced to) again. I will ask only to talk to an english speaking agent. This isn`t the first time I had to deal with one of these people and their attitudes.,1
251450,15-SEP-11,13-SEP-11,Addu,,en,174.95.140.158,grant_i@sympatico.ca,13238338,000000119861594,2,1,Make my email work.,3
251451,15-SEP-11,14-SEP-11,Manel,,fr,70.29.141.205,jency.mercier@bell.net,13253630,000000119866133,2,2,,3
251452,15-SEP-11,08-SEP-11,Amanda,,en,70.26.160.202,heidi.strutt@sympatico.ca,13180206,000000119742171,2,3,"I called in June to switch my Bell Internet and Phone plans.  My phone plan was switched, but my internet remained the same.
I had to call again in September to get the internet package changed.
However they failed to mention that the internet would be disconnected.  So I had a rude awakening on Saturday morning when I had no internet connection.
I called to find out what had happened, and the automated service said I had a ""connection date"" of September 10.
I waited until the 11th, and checked again, but still had no internet.
I called, and after spending almost an hour on the phone with the internet department, the loyalty dept, and finally tech support, I was told that there was a problem with my reconnection, and they had to send a technician on Tuesday to fix it.
So we were without internet service for 3 and a half days.
Needless to say, we were not too happy about it.
So to answer the question, to improve my recent experience, we should have been informed ahead of time of the interruption to service, and then whoever was reconnecting us should have planned ahead to have the equipment connections ready before disconnecting us, and have our service reconnected on the same day.
Overall, a not a very happy experience.",3
251453,15-SEP-11,14-SEP-11,Ines,,fr,69.156.74.88,jeanmarie_larouche@sympatico.ca,13253574,000000119872575,5,4,---,3
251454,15-SEP-11,14-SEP-11,William,,en,70.49.24.153,hfionaw@sympatico.ca,13252832,000000119880058,5,5,"It was perfect! William was courteous, patient and very understanding.",5
251455,15-SEP-11,14-SEP-11,Henia,,fr,67.71.68.251,szidan@sympatico.ca,13259958,000000119881252,5,5,tout etait tres bien,5
251456,15-SEP-11,13-SEP-11,Henry,,en,174.93.166.216,m_huberman@sympatico.ca,13241746,000000119843062,4,4,you did every thing right as this is a new computer and we had a hard time to configure it,5
251457,15-SEP-11,14-SEP-11,Kristel,,en,70.24.4.134,tohr@sympatico.ca,13260306,000000119869807,4,4,"I do not feel there was anything you could have done any better.I was very pleased.  Each person I spoke with was very attentive, listened carefully to what I was saying and was very helpfull
in explaining to me step by step what was written on my statement. Thank you
           S. Szulc
",5
251458,15-SEP-11,14-SEP-11,Latregan,,fr,69.159.177.148,anniegervais@sympatico.ca,13248462,000000119866035,5,5,,5
251459,15-SEP-11,13-SEP-11,Jose,,en,65.95.49.248,henry.smid@sympatico.ca,13238644,000000119840466,5,5,,5
251460,15-SEP-11,14-SEP-11,Marc,,en,65.92.69.56,mlawrence71@bell.net,13256584,000000119884214,5,5,Had help out in less than a day,5
251461,15-SEP-11,14-SEP-11,Madhu,,en,174.88.32.103,everett.slade@sympatico.ca,13251524,000000119886779,5,5,The issue was a bad modem. I have had this issue before. Steps need to be taken to ensure that the quality of the modems is improved.,4
251462,15-SEP-11,14-SEP-11,Sonia,,fr,69.159.97.170,paulnat1@sympatico.ca,13257670,000000119882976,4,4,"TEMPS D'ATTENTE BEAUCOUP,BEAUCOUP TROP LONG (30 MIN.)",4
251941,14-SEP-11,13-SEP-11,Gregory,,en,76.66.161.181,tayken@bell.net,13246256,000000119854001,4,4,Allow your customers to deal with local offices instead of calling half way across the world to generate a ticket..,4
251942,14-SEP-11,12-SEP-11,Sudheer,,en,174.88.219.7,cwhatmore@sympatico.ca,13220914,000000119827578,4,4,,3
251943,14-SEP-11,13-SEP-11,Celina,,en,64.231.101.234,ronwambaugh@sympatico.ca,13244872,000000119857020,4,5,the lady was very helpfull and patient with me,5
251944,14-SEP-11,13-SEP-11,Manuel,,en,184.144.30.144,lindalawson@sympatico.ca,13241296,000000119861560,5,5,,5
251945,14-SEP-11,13-SEP-11,Anis,,fr,216.209.225.138,denise_chartrand@sympatico.ca,13236528,000000119846606,4,4,j'ai recu un excellent service. Merci,5
251946,14-SEP-11,08-SEP-11,Marvin,,en,74.15.97.143,rixenj@sympatico.ca,13186138,000000119729648,5,5,,5
251947,14-SEP-11,22-MAY-11,Jesse,,en,70.49.146.3,mcmac58@sympatico.ca,12090735,000000117294148,4,4,,5
251948,14-SEP-11,13-SEP-11,Sumithra,,en,174.95.4.24,scrivo@sympatico.ca,13245328,000000119836206,1,1,have representative in Canada.  I wasted too much time and too effort to get someone to understand and relate to me.,1
251949,14-SEP-11,13-SEP-11,Murali,,en,174.95.4.24,scrivo@sympatico.ca,13245330,000000119836410,1,1,Representative started deleting software off my computer could not relate to me.  extremely fustrated with service,1
251950,14-SEP-11,10-SEP-11,Deva,,en,184.144.111.76,richard.labo@sympatico.ca,13208003,000000119794796,5,5,Nothing further required,5
251951,13-SEP-11,13-SEP-11,Ashok,,en,50.101.152.159,lynn.donovan@sympatico.ca,13226656,000000119836003,3,3,"no offense, but someone who's english I can understand. it is difficult dealing with technical help. Keep the jobs in Canada!!!He did get my  email back on line after some time but I do not like the new format, I find it cluttered and confusing. I have to input all new files and contacts now. What a pain and waste of my time. it is like starting all over again. I am not impressed. I want the same format back on my laptop like it is on my office computer!",1
251952,13-SEP-11,11-SEP-11,Hector,,en,74.14.20.106,ddoyle1@sympatico.ca,13211542,000000119802856,3,1,Actually resolve my problem.  ,2
251953,15-SEP-11,13-SEP-11,Deepika,,en,70.51.113.234,thejlgagency@sympatico.ca,13246412,000000119836194,4,4,take less time to fix the problem which took over 1 hour,4
251954,15-SEP-11,14-SEP-11,Taoufik,,fr,70.26.191.28,andre.tagpower@bell.net,13248304,000000119870223,5,5,,5
251955,15-SEP-11,14-SEP-11,Wafa,,fr,70.30.182.239,lavloc@sympatico.ca,13254936,000000119878613,5,5,,5
251956,15-SEP-11,14-SEP-11,Shirin,,en,69.158.180.196,oxford@bell.net,13257410,000000119885968,5,5,"If there was some way to have the pop up message tell you exactly what the problem was. The one that I got had 3 possible options. And not being teck savvy, I was a bit frustrated.
Since there is no where to add other comments, I will add here that, under the circumstances,
Sharon was excellent in keeping me calm.",4
251957,15-SEP-11,12-SEP-11,Alexandra,,en,74.14.49.31,jward_7@sympatico.ca,13225204,000000119823882,4,4,IMMEDIATE DELIVERY OF REPLACEMENT MODEM OR ARRANGE FOR PICK UP AT LOCAL BELL STORE - ,3
251958,15-SEP-11,14-SEP-11,Ilona,,en,76.69.85.108,vaugh27@sympatico.ca,13260594,000000119863850,5,5,"Nothing, this time.",5
251959,15-SEP-11,14-SEP-11,Sarah,,en,174.95.92.181,alerevita@bell.net,13248106,000000119866116,2,1,"The technician immediately suggested that my router was the problem as my internet connection was good and she offered the phone # for D Link.No initative was taken to troubleshoot in any other area. My router was not the problem after contacting D Link. My son and I spent 30 minutes & resolved the problem. Also I initiated the question about returning my previous modem as I did not rec. instructions or a return label/postage.  I was told that a label will be sent to me and I was instructed to find a box to fit the VDSL2 modem to be returned. I mentioned that I do not want to purchase a box as I do not keep boxes, especially that size. I was then transferred to Bell TV so they could send me a box. The person at Bell TV said they had nothing to do with supplying a box and would transfer me back to tech support. I spoke with another rep who was much more helpful and resolved the situation. ",3
251960,15-SEP-11,14-SEP-11,Sihem,,fr,67.68.199.114,lepine.dionne@sympatico.ca,13255042,000000119866079,1,1,"1) On devait m'appeler à la maison hier soir. Ce qui n'a pas été fait.
2) Je veux changer mon modem qui chauffe et fait du bruit.",2
251961,15-SEP-11,14-SEP-11,Prince,,en,174.88.22.28,debbie.hurlburt@sympatico.ca,13250512,000000119870714,5,4,This tech was clear and I was able to understand what he was saying and doing.  I would appreciate all techs to be like this.,4
251962,15-SEP-11,14-SEP-11,Vincent,,en,174.88.22.28,debbie.hurlburt@sympatico.ca,13250510,000000119862743,3,3,It was very difficult to understand this tech and that made the experience trying.  I managed to get my internet back up.,3
251963,15-SEP-11,14-SEP-11,Katelyn,,en,174.92.223.244,ninos.invia035@sympatico.ca,13257194,000000119871072,5,4,,5
251964,15-SEP-11,14-SEP-11,Pradheep Kumaar,,en,69.158.180.237,eclimenhage@sympatico.ca,13251196,000000119883025,1,1,"When I asked if the internet was down he wouldn,t give me an answer. he was more worried  about my conections. AS I had assumed, it was an internet problem that came clear later.",
251965,15-SEP-11,14-SEP-11,Juliio,,en,70.24.9.53,mausi@bell.net,13256094,000000119883524,5,5,,5
251966,15-SEP-11,14-SEP-11,Krutthiga,,en,64.228.95.97,duke44@sympatico.ca,13251090,000000119874419,2,1,better quality sound from the agent's part . . . language barrier is somewhat difficult,1
251967,15-SEP-11,14-SEP-11,Kayla,,en,174.89.48.137,idcm@bell.net,13253016,000000119881794,1,2,"Stop calling people for the same thing, 5 times a week. Thanks,",2
251968,15-SEP-11,14-SEP-11,Swarana,,en,67.70.41.73,scasselman1@sympatico.ca,13259098,000000119877201,2,1,I have made 3 calls to the chat line about the same issue and I still have slow download speed.  During my last call the onus seemed to be on me to figure out what the problem is.  I am not a computer savvy person and asking me to check wires and connections etc is really stressful.  I expected a quicker resolution to this problem as I keep being told there is something wrong on my line.  After the first chat there was a great improvement and then 2 days later it was worse.  I was told at that time it was not my line but a problem in area affecting not just me but other Bell customers as well.  I expected when that was fixed that my download speed would return to the acceptable level but it did not.  This experience has not been productive and it has not been enjoyable.,2
251969,15-SEP-11,14-SEP-11,Brandon,,fr,76.67.183.192,lacout@sympatico.ca,13254794,000000119881499,5,4,rien de plus,5
251970,15-SEP-11,13-SEP-11,Med Jamel,,fr,76.71.207.74,jeromeelie@sympatico.ca,13239566,000000119841382,5,5,,4
251971,15-SEP-11,14-SEP-11,Preethi,,en,67.71.10.164,just4jagt@sympatico.ca,13254252,000000119878932,5,5,nothing,5
251972,15-SEP-11,14-SEP-11,Luis,,en,70.52.174.49,evralph@sympatico.ca,13251528,000000119873768,5,5,,5
252446,14-SEP-11,13-SEP-11,Sarah,,en,76.64.132.36,paul.duncan@sympatico.ca,13243794,000000119850181,5,5,Sarah was terrific.Hopefully all calls can be resolved as pleasantly  and thoroughly as yesterdays. ,5
252447,14-SEP-11,23-AUG-11,Pradheep Kumaar,,fr,76.71.170.166,littledale@sympatico.ca,12994084,000000119360985,4,5,change rien,5
252448,14-SEP-11,11-SEP-11,Oliver,,en,174.95.24.147,jandj1@bell.net,13213020,000000119807150,4,5,"Your Technician Was Superb and very professional, Thank You So Much.",5
252449,14-SEP-11,13-SEP-11,Hamza,,fr,65.92.164.108,evita1@sympatico.ca,13237434,000000119839531,1,,Pas mal de chose.  M'informer correctement. Ne pas me laisser patienter de longues minutes en ligne.  Me rappeler dans 5 minutes quand vous me dites que vous allez le faire.  Très décevant.,1
252450,14-SEP-11,13-SEP-11,Sunhith,,en,184.146.76.2,johncarvalho@sympatico.ca,13240004,000000119851733,5,5,,5
252451,14-SEP-11,13-SEP-11,Dylan,,fr,70.29.148.181,sidarous.bill@bell.net,13245588,000000119862393,4,4,Rien de plus a mon avis.,5
252452,14-SEP-11,13-SEP-11,Hassiba,,fr,76.71.179.165,luc-gosselin@bell.net,13241558,000000119843359,3,3,Solution plus raides des problêmes,3
252453,14-SEP-11,09-SEP-11,Drew,,en,70.24.175.219,rmfitzpatrick@sympatico.ca,13198742,000000119762003,5,5,Nothing comes to mind.,5
252454,14-SEP-11,13-SEP-11,Achref Badii,,fr,174.92.188.55,michel.rafferty@sympatico.ca,13242564,000000119848361,5,5,Rien c'était super!,5
252455,14-SEP-11,09-SEP-11,Sudheer,,en,184.145.59.8,bjdhwilson@sympatico.ca,13190346,000000119779428,3,4,PLEASE have a Canadian for this job and not one from another country.,3
252456,14-SEP-11,13-SEP-11,Garry,,en,76.64.209.127,ressibrah@bell.net,13244536,000000119848432,4,4,Not to have made the mistake of over invoicing me for the first place. ,3
252457,14-SEP-11,13-SEP-11,Juan,,en,70.26.173.159,lablack@sympatico.ca,13240914,000000119854288,5,5,"I got a slaes pitch on something but all |I was interested in was having my problem solved, not being asked about something I was prepared for. ",5
252458,14-SEP-11,13-SEP-11,Niyaz,,en,24.69.143.76,erewhontheatre@sympatico.ca,13237312,000000119845548,3,3,Bell cut off my internet for non payment even though I had made the full payment online the day before. Now you are charging me $55.00 to reactivate.Cutting off service to a paid up account is Bell's error. I shouldn't have to pay for the reconnection.,2
252459,14-SEP-11,13-SEP-11,Lamya,,en,204.101.237.139,loumanganelli@bell.net,13241506,000000119847304,1,1,,1
252460,14-SEP-11,13-SEP-11,Steph,,en,174.95.134.108,king555@bell.net,13240730,000000119848634,5,5,nothing,4
252461,14-SEP-11,13-SEP-11,Mustapha,,fr,70.55.180.107,g.gagne@bell.net,13237840,000000119840459,5,4,,5
252462,14-SEP-11,07-SEP-11,Eric,,en,70.53.61.153,mjpackham@sympatico.ca,13170124,000000119705558,5,4,Nothing,5
252463,14-SEP-11,13-SEP-11,Lukasz,,fr,174.93.200.59,mibrad@sympatico.ca,13242508,000000119848157,5,5,,5
252464,14-SEP-11,12-SEP-11,David,,en,198.96.178.33,terrybill@sympatico.ca,13231892,000000119830444,3,4,"I have trouble with people who have heavy accents and don't speak very loudly.  I spent a great deal of time on this call saying ""can you please repeat that""",3
252465,14-SEP-11,12-SEP-11,Arbi,,fr,184.144.145.21,mlvilleneuve21@sympatico.ca,13227940,000000119817160,4,1,"5 heures au téléphone!!!!!!!!!!!!!!!!



Agente Bell Canada - Nom: Arlette         Numero employé: EX97021


stop spam tel number to txt to: 25115

*****************programme court (spam) $34.00 par mois depuis 10 mois, nous avons 
obtenu un credit pour 3 mois (seulement) de $102.00

Mobile browser installé et facturé pour iPhone 4 du numéro 613-859-8700
a un couts de $50/mois.  Ceci est une erreur du Bell Canada car un ''smart phone
come le iPhone 4 ne prend pas le ''mobile browser'' l'agent qui a configuré
le iPhone a fait une erreur, Bell reconnait cette erreur mais parcontre ils nous
donne un retour de credit de 3 mois seulement au lieu du 10 mois total, ceci représente
$150 dollars au lieu de $500.00, ils disent que leurs politiques est de seulement
allez en arrière de 3 mois!  Ils nous doivent encore $350.00 et refuse de nous 
rembourser pour leurs erreurs!

Le numéro cellulaire iPhone (613-859-8700) a aussi été chargé $34.00 par mois depuis
décembre 2010 (que l'agent de Bell Canada m'a dit) pour des messages spam! Nous étions 
même pas au courant que nous avions des messages spam qui nous étais chargé! Bell Canada 
nous donnes un crédit de $102, l'équivalent de 3 mois pour les messages spam qui ce sert
de notre tél. pour envoyé des messages.  Je ne trouve pas normale que Bell Canada 
sais qu'ils sont des messages spam et n'avertie pas ses clients, et ils ce font de l'argent
sur nos dos! $34 par mois pour 10 mois représente un autre $340. et on ajoute le $500.00 
qui est leurs erreurs et nous sommes rendu à $840. dans 10 mois qu'ils ont fait sur
nouse et ils refusent de reculer plus que trois mois?

Spam Alors sur 613-859-8700 ons va avoir un crédit de 3 mois SEULEMENT de $102.00

credit total pour 3 mois de $274.15 (j'assume que ceci inclus la taxe 
qu'il nous aurais chargé.
",1
252466,14-SEP-11,11-SEP-11,John,,en,70.51.35.171,a-page@sympatico.ca,13209950,000000119807712,5,5,"Nothing, except giving Videotron phone # as we changing severs after 15 years, I did inquire and they can work with us. ",3
252467,15-SEP-11,08-SEP-11,Sandra,,en,74.15.245.43,vars5@bell.net,13188240,000000119729579,4,3,You don't have a crystal ball to tell me when the service would be restored. I've only ever had to call when the service was down and I was just wondering how long it would be down so I could make other arrangements  to get my email.,5
252468,15-SEP-11,14-SEP-11,Silvia,,en,159.245.32.2,mbrgron@sympatico.ca,13256126,000000119879621,4,2,"I ordered Fibe12 for the second time, they were supposed to send a tech to install my modem since I dont have the right one. After being given a due date of September 14 between 12 and 5pm I took the afternoon off of work and no one showed up. My wife called and they said all the CO work is done it should work now, but I still dont have the right modem.
I was contacted on September 13 by a rep at Bell telling me that no one needed to come to the house since it was only a CO upgrade, I mentioned to the rep that I dint have the right modem so he said OK we will send a tech who never came.
If Bell would get all its ducks in order that would eliminate rework which as a shareholder cost the company money and lots of it.
",
252469,15-SEP-11,14-SEP-11,Will,,en,184.144.69.124,etbrunt@sympatico.ca,13251508,000000119870807,4,5,,5
252470,15-SEP-11,14-SEP-11,Karla,,en,64.228.215.249,kellns@sympatico.ca,13254506,000000119878572,3,1,,4
250931,16-SEP-11,15-SEP-11,Sunil,,en,70.50.34.89,john.batchelor@sympatico.ca,13267870,000000119912065,3,3,"Problem was obviously at the Bell server or switching office. Tech (probably offshore outsource) went through all the useless restarts at our home before finally referring me to the long queue for a real system tech who could tell that my local office (Merivale) was down. 1/2 hour waste of time. But system tech didn't know anything about the nature of the outage or when it would be fixed: ""could be 48 hours"". Was about 4 hours. I'm worried that, unless I had called, nobody would have known. We used to get automated messages at 310-surf announcing current outages.",4
250932,16-SEP-11,15-SEP-11,Chandler,,en,70.53.128.127,rkoke@sympatico.ca,13272398,000000119896209,4,4,speed,4
250933,16-SEP-11,15-SEP-11,Sana,,fr,70.52.103.250,jmenard07@sympatico.ca,13267736,000000119905474,5,5,moins de temps d'attente avant de parler a un representant,5
250934,16-SEP-11,15-SEP-11,Abdelalim,,fr,205.237.69.214,magieloue@sympatico.ca,13269578,000000119894550,4,5,"Ne pas attendre que le client demande la prolongation de la promotion, c'est une attrappe car plusieurs ne suivent pas leur affaire",3
250935,16-SEP-11,15-SEP-11,Vikram,,en,70.30.89.203,ibhenderson@sympatico.ca,13266876,000000119899614,5,4,,5
250936,16-SEP-11,15-SEP-11,Moez,,fr,70.52.4.173,jean.cappelli@sympatico.ca,13267386,000000119898698,3,4,,4
250937,16-SEP-11,15-SEP-11,Adam,,en,76.65.86.61,heather.baylis@sympatico.ca,13266626,000000119895254,5,5,,5
250938,16-SEP-11,15-SEP-11,Walid,,fr,64.229.131.58,landry.daniel@sympatico.ca,13268772,000000119907275,4,4,"Rien, il a même anticipé et fait une révision de mon compte et de mes paramètres en un rien de temps",5
250939,16-SEP-11,13-SEP-11,Elijah,,en,184.146.130.84,g_doherty@sympatico.ca,13237872,000000119861476,4,4,"The actual experience was very good, BUT before signing off he promised to phone me when whatever problem the Bell network was experiencing at that time was resolved and I could use my email. After two days of not hearing I again phoned customer support. The person on Tuesday had sent me an email giving me my new access code, but since I couldn't access my email with my previous access code I couldn't get his message. DUH!! ",4
250940,16-SEP-11,15-SEP-11,Med walid,,fr,174.88.245.81,gauthieral@sympatico.ca,13265966,000000119895304,1,1,Après plus de 30 minutes d'attente et de transfert d'appel un 3e intervenant est venu me dire spontanément que le problème que j'avais était généralisé. Pourqou les précédents intervenants n'ont pas été en mesure de me le dire immédiatement. Service inacceptable.,2
250941,16-SEP-11,15-SEP-11,Allan,,en,69.158.31.85,kmpasternak@sympatico.ca,13268594,000000119905535,1,1,"Our business speed internet was down (416-650-6084.  I called trying to speak to someone in CANADA, NOT India,Egypt, Phillipines, Columbia etc., It seems we do not have an account with you, then please tell who is cashing our cheques.  Is there NO Canadian working for you outside of the so called corporate world.  We think your service is very poor, we transferred from Rogers and now feel this might have been a mistake.  It took over 5 days to finally find someone who knew what they were doing to get us back on line.  Against our better judgment we decided to use internet for our business and this last fiasco was a major headache.  What are you going to do about bettering your tech services, why not bring Bell Canada back to Canada and leave Bell India, Bell Egypt etc., where it belongs.  I was going to switch to your Bell Television now have many reservations regarding the transfer.",2
250942,16-SEP-11,15-SEP-11,Khaoula,,fr,67.68.196.141,pierre.beaufay@sympatico.ca,13271698,000000119895863,5,2,,4
250943,16-SEP-11,15-SEP-11,Srinivas,,en,76.67.74.98,lsirol@sympatico.ca,13269324,000000119895290,4,4,,5
250944,16-SEP-11,15-SEP-11,Lobna,,fr,67.68.67.174,mailloux_261@sympatico.ca,13269600,000000119898610,5,5,"Rien d'autre
",5
250945,16-SEP-11,15-SEP-11,Mohamed,,fr,67.68.67.174,mailloux_261@sympatico.ca,13269602,000000119894654,5,5,,5
250946,16-SEP-11,15-SEP-11,Ines,,fr,67.68.67.174,mailloux_261@sympatico.ca,13269604,000000119897360,5,5,,5
250947,16-SEP-11,15-SEP-11,Samy,,fr,70.29.217.102,mt.page@sympatico.ca,13270770,000000119910971,1,1,parler avec quelqu'un qui parle français correctement et qui se montre plus patient et plus fiable.,
250948,16-SEP-11,15-SEP-11,Melanie,,en,70.48.210.208,lfalcone@sympatico.ca,13269002,000000119905262,5,5,I HONESTLY CAN'T THINK OF A THING.,5
250949,16-SEP-11,15-SEP-11,Guylaine,,en,70.31.20.74,rchilton@sympatico.ca,13272138,000000119906468,5,5,"No problems at all with Guylaine. However, I had to speak to about 5 people over a 1 hour+ period prior to speaking to her (twice being cut off). It was not a problem to me as I had the time but other callers may have become very frustrated with the same delay, etc. All the individuals I spoke to however were very professional, pleasant and helpful.",5
250950,16-SEP-11,15-SEP-11,Ryan,,en,132.246.27.81,xiaohua.wu@bell.net,13274838,000000119898864,4,4,,4
250951,16-SEP-11,15-SEP-11,Kim,,en,76.65.77.101,trollhollow@sympatico.ca,13274352,000000119889494,4,,Since the problems have been ongoing since June the 10 - how can I be sure? I have phoned multiple times thinking that issues have been resolved each time but no - I keep getting billed for things I don't want and don't have. I am hopeful but my husband wants to change providers.,1
250952,16-SEP-11,15-SEP-11,Ron,,en,70.49.21.19,alex.kuskis@sympatico.ca,13261994,000000119899161,4,4,,4
250953,16-SEP-11,07-SEP-11,Satish,,en,76.68.188.242,ve2rq@sympatico.ca,13174374,000000119718581,5,5,nothing,5
250954,16-SEP-11,15-SEP-11,Lobna,,fr,70.53.216.6,showtime@sympatico.ca,13273400,000000119893654,5,5,,5
250955,16-SEP-11,15-SEP-11,Ines,,fr,67.68.66.48,lisette.lusignan@bell.net,13269132,000000119898556,5,5,,5
250956,16-SEP-11,15-SEP-11,Hector,,en,65.92.4.50,s.ct@sympatico.ca,13272834,000000119908105,1,1,educate your employee in central america to be more sensitive to your clients.,3
250957,16-SEP-11,14-SEP-11,Denis,,en,136.1.1.104,kbunghardt@sympatico.ca,13254474,000000119864643,5,5,wait time could have been shorter,4
250958,16-SEP-11,15-SEP-11,Yousri,,fr,70.27.195.239,m.roux@bell.net,13269506,000000119891099,3,3,Moins de temps à attendre de parler à quelqu'un. Moins d'options à numéros avant de parvenir au zéro et de patienter qu'un employé soit disponible.,3
250959,16-SEP-11,15-SEP-11,Mohamed,,fr,174.93.247.87,godard.manon@sympatico.ca,13266236,000000119908019,4,4,,4
250960,15-SEP-11,14-SEP-11,Maimouna,,en,63.135.23.210,dneeley@sympatico.ca,13250832,000000119877733,1,1,STOP TRANSFERING to different people all the time and get someone that can handle the job. I was on the phone for over an HOUR...,1
251463,14-SEP-11,13-SEP-11,Luis,,en,64.231.167.141,theeganfamily@bell.net,13246396,000000119859282,5,5,"You could have done your job correctly and not deleted my email account.
To expand on the question below.....I would not recommend Bell, but it has nothing to do with the wonderful man who helped me last night.  He was terrific.  Bell as a company has really disappointed.",2
251464,14-SEP-11,12-SEP-11,Philip,,en,70.31.98.250,rob.kelly@sympatico.ca,13230054,000000119835407,5,5,,4
251465,14-SEP-11,13-SEP-11,Arjuman,,en,70.30.77.65,carey.on@sympatico.ca,13235300,000000119857408,3,2,Unable to open links within email using internet explorer.  Still not able to open links.  Was set up with google chrome.  would prefer to be able to use explorer,4
251466,14-SEP-11,13-SEP-11,Chekib,,fr,65.94.161.56,yracicot@sympatico.ca,13247360,000000119862087,3,4,,4
251467,14-SEP-11,13-SEP-11,Niyaz,,en,70.26.125.16,bjdilts@sympatico.ca,13234868,000000119844896,5,5,,5
251468,14-SEP-11,13-SEP-11,Chantal,,en,174.92.141.137,gbannon@sympatico.ca,13237976,000000119843165,1,1,Listen to me,1
251469,14-SEP-11,13-SEP-11,Kevin,,en,65.95.145.243,alvannest@sympatico.ca,13234010,000000119843044,5,5,"I was completly satisfied with Kevin's handling of my problem it was the first three representatives that I was frustrated with. They kept passing me on to someone else with no resolution where Kevin found the answers for me





y",5
251470,14-SEP-11,13-SEP-11,Moez,,fr,184.144.165.196,pedro.ruiz@sympatico.ca,13243886,000000119845178,1,1,Mon internet Wireles marche pas bien despuis 7 mois. Je ne pas reçue encore le modem promis pour vous,
251471,14-SEP-11,13-SEP-11,Samia,,fr,76.67.206.109,ddicaire7@sympatico.ca,13236436,000000119841719,4,4,,5
251472,14-SEP-11,13-SEP-11,Raza,,en,70.49.174.117,cchenderson@sympatico.ca,13235442,000000119860003,5,4,more staff by bell,5
251473,14-SEP-11,13-SEP-11,Maher,,fr,76.65.185.114,g.farag@sympatico.ca,13237838,000000119861903,4,4,,4
251474,14-SEP-11,13-SEP-11,Bilel,,fr,174.95.247.87,ctouchette@sympatico.ca,13236046,000000119845699,5,5,tout était parfait,5
251475,14-SEP-11,13-SEP-11,Med Hedi,,fr,76.69.193.27,jpfarche@sympatico.ca,13240162,000000119847528,5,5,,5
251476,14-SEP-11,12-SEP-11,Denice,,en,67.71.76.106,johncaruso@sympatico.ca,13224890,000000119818880,5,4,,4
251477,14-SEP-11,13-SEP-11,Ashfaq,,en,207.219.69.131,dymczak@sympatico.ca,13237080,000000119856217,1,1,had a hard time understanding accent,2
251478,14-SEP-11,12-SEP-11,Shoiab,,en,50.101.151.206,sdtaylor@bell.net,13230768,000000119830404,5,2,"Got me connected which was great, but now I am still havingissues and spending more time trying to stay connected than brousing the net. Half of my characters and received data is the system trying to reload all the starting page from the websites.",4
251479,14-SEP-11,13-SEP-11,Selim,,fr,184.145.251.122,jcd@bell.net,13239348,000000119841201,5,4,"rien pour ce qui était de mon problème
à ce moment là",5
251480,14-SEP-11,13-SEP-11,Bedre,,en,74.12.172.233,catherine.palmer@sympatico.ca,13235408,000000119843440,3,4,"I am disgusted that my phone conversation was over 96min in length. I fill out these surveys but never hear back from anyone.  My time is just as important as yours.  My suggestion, if your not going to follow up, stop sending these surveys.",2
251481,14-SEP-11,12-SEP-11,Erick,,en,184.146.124.212,jefferey_burke@sympatico.ca,13224428,000000119821228,5,2,Resolve my connection issues.  My wife has contacted Rogers to compare rates.,2
251482,14-SEP-11,13-SEP-11,Lukasz,,fr,76.69.183.171,jacques.pouliot2@sympatico.ca,13239130,000000119837883,5,5,"me donner un premier rendez-vous au premier appel cela aurait été plus avantageux, car j'ai resté 6 jours sans
internet, mais je suis satisfaite vu les problèmes que nous avions ici",5
251483,14-SEP-11,13-SEP-11,Seshadri,,en,70.27.80.119,kim.mellor@sympatico.ca,13240698,000000119839132,4,5,"Seshadri did a very good job.  It was a time consuming task but he was professional and patient.

",4
251484,14-SEP-11,12-SEP-11,Linda,,en,70.24.32.149,GllngMaure@bell.net,13217866,000000119810977,,,"not have the many errors occur from the get go.  I have had difficulties in start up,provision of security and billing.  What else, who knows.  This has been nothing short of problems and solving problems. Then trusting resolutions would in effect provide confidence but has not done so as of yet.  I will see.  I started with faith that your confidence in the great experience I was going to have would be that; I am still waiting and belief is diminishing.  I will check over the next while before being confident.  Sorry, but that is how I feel at present.  I received a notice in the mail to return my modem and asked what was going on and why?  The only answer was please disregard that notice.  I was
still trying to understand why so much error.  I came away wondering if this was what everyone goes through and if so what has to happen to turn the page and trust all will go as agreed to many many times.  I will  if the internet side of my service was as efficient as the phone side. I would regain some trust again.  Thank you but that is my heartfelt suggestion to you to offering positive all round service to your customers.  Thus giving to them confidence in your product. Maureen",
251485,14-SEP-11,13-SEP-11,James,,en,184.148.128.111,jackvdp@sympatico.ca,13239106,000000119859863,3,5,"The first person,Khan who I spoke to did not solve my problem,in fact he gave me the wrong advice concerning my D-Link USB.James resolved my problem immediately and was more knowledgable and faster.",4
251486,14-SEP-11,13-SEP-11,Vijaya,,en,76.67.60.132,marandrew@sympatico.ca,13241906,000000119856843,1,1,"The list is endless - I've spent over 4 hours THIS WEEK ALONE on the phone with Bell trying to resolve an internet issue.
I get passed from technician to technician, with the same results - no internet!",1
251487,14-SEP-11,12-SEP-11,V.v.,,fr,74.12.188.15,amdracopoulos@sympatico.ca,13218582,000000119813365,5,5,"Mr. Raj is an excellent element in your
organisation and give me full satisfaction
and he knew his subject more than good.
G. Darcopoulos 
",5
251488,14-SEP-11,21-AUG-11,Walid,,fr,174.92.222.53,donnamarie.west@sympatico.ca,12967675,000000119326319,3,3,"Traiter mes commandes en même temps et dans le délai prévu. En passant la ""haute vitesse"" est plus lente que la moins haute vitesse que j'avait auparavant. ",2
251489,14-SEP-11,13-SEP-11,Sam,,en,70.48.254.253,jptkmwc@sympatico.ca,13240178,000000119852645,5,5,"not a thing. Person Sam was his name was very good and fixed my computor quickly, When you are 82 likwe me sometimes it seems I hit a key or something and I sure need help Thank you for always being there the few times i have needed assistance. Pat",5
251490,14-SEP-11,13-SEP-11,Firas,,fr,70.30.169.220,robert.lacroix024@sympatico.ca,13244704,000000119851351,2,4,"la personne qui m'a répondu était très sec dans son parlé. Il me parlait d'un air choqué, impatient. Vraiment désagréable.

D'habitude, je n'ai rien à redire sur le service mais l'a, j'espèrais avoir un sondade pour le dire. Bell n'a rien avoir avec le service que j'ai eu, c'est plutôt la personne.",5
251973,15-SEP-11,14-SEP-11,Sondes,,fr,64.228.80.85,avffbdc@sympatico.ca,13248636,000000119870866,5,5,"rien, c'était parfait",5
251974,15-SEP-11,14-SEP-11,Mohamed Amine,,fr,50.100.105.173,ycaron_73@sympatico.ca,13261058,000000119882061,3,3,,3
251975,15-SEP-11,14-SEP-11,Andrea,,en,64.231.130.176,laurence.phipps@sympatico.ca,13254906,000000119882884,5,5,"I can't think of anything.  Your rep was very patient and understanding.
She slowly and patiently explained what
I needed to do and helped me do it. ",5
251976,15-SEP-11,14-SEP-11,Amy,,en,65.95.108.16,Snarr@bell.net,13247752,000000119882104,5,5,,4
251977,15-SEP-11,14-SEP-11,Leslie,,en,76.69.56.35,catefre@bell.net,13249568,000000119865625,5,5,,3
251978,15-SEP-11,14-SEP-11,Ryan,,en,174.88.138.9,jrenda@sympatico.ca,13254126,000000119868695,4,4,keep the rate i recieved for 12 months a permanent price point,3
251979,15-SEP-11,14-SEP-11,Abinash,,en,64.229.24.9,r-vgossling@sympatico.ca,13258086,000000119869797,5,5,,5
251980,15-SEP-11,14-SEP-11,Srinivasan,,en,70.53.30.251,nburton@sympatico.ca,13257066,000000119877777,4,,find a solution,4
251981,15-SEP-11,14-SEP-11,Kevan,,fr,65.94.170.133,maryse.s.brunet@sympatico.ca,13256038,000000119873151,4,4,,4
251982,15-SEP-11,14-SEP-11,Taha,,fr,50.100.131.57,therese240@bell.net,13260196,000000119865231,4,4,,4
251983,15-SEP-11,14-SEP-11,Lisa,,en,174.89.140.221,ritaandclayton@sympatico.ca,13258472,000000119867912,5,4,Have a shorter waiting time,4
251984,15-SEP-11,14-SEP-11,Peter,,en,65.94.89.97,claireanddavid256@sympatico.ca,13249974,000000119888144,5,4,Get the techs to call back when you get disconnected,5
251985,15-SEP-11,14-SEP-11,Amine,,fr,50.100.105.173,ycaron_73@sympatico.ca,13261060,000000119881121,3,3,,3
251986,15-SEP-11,14-SEP-11,Priyanka,,en,184.144.30.164,robertverrege@sympatico.ca,13258588,000000119867724,4,5,"nothing more was needed,although the privacy issues, having to repeat my phone number and other personal data becomes annoying.",5
251987,15-SEP-11,14-SEP-11,Hakim,,en,199.71.174.100,outrageous@sympatico.ca,13257400,000000119886027,5,5,,5
251988,15-SEP-11,13-SEP-11,Chris,,en,74.14.38.178,jane.whitney@sympatico.ca,13239214,000000119844513,5,5,"While I got everything I wanted from Client Retention, I feel I shouldn't have had to call and complain in the first place. My problem was about being charged a one-time fee for a router that I've been renting for 10 years or more.",3
251989,15-SEP-11,14-SEP-11,Hakim,,fr,184.147.254.149,c.st-onge@bell.net,13249416,000000119888026,5,5,,5
251990,15-SEP-11,14-SEP-11,Deepthi,,en,74.15.79.189,debock@sympatico.ca,13250526,000000119864548,4,5,It is sometimes difficult to understand the Indian accent,5
251991,15-SEP-11,14-SEP-11,Joseph,,en,174.89.139.148,jennifer.langford@sympatico.ca,13253644,000000119866208,4,,Out of all the representatives I spoke to only one knew where to guide me for my rural internet problem. His name was Armon I believe. Also I feel like the rural area is getting penalized because we are not entitled to the $5.00 bundle savings because my modem is considered portable. Please look into this. Also it would be nice to receive notification on money savings deals or promotions without having to call with a problem and learn about these promotions this way. Also more can be done for your loyal customers. There is always a great deal/promotion for new customers but not alot for loyal customers.,4
251992,15-SEP-11,14-SEP-11,Tarek,,fr,70.55.114.174,teufxrs@sympatico.ca,13260136,000000119864553,3,4,rien,5
251993,15-SEP-11,14-SEP-11,Matthew,,en,184.144.71.184,pmcgean3@sympatico.ca,13257954,000000119870364,5,5,,5
251994,15-SEP-11,14-SEP-11,Kaouther,,fr,69.156.60.132,levesquejoanne@sympatico.ca,13255070,000000119863245,4,4,"Il m'a fallu 6 appels, j'ai laissé des messages et envoyé un courriel, qui sont restés sans réponses..Plusieurs heures au téléphone pour enfin tomber sur un représentant qui a pu m'aider et régler mon problème. J'ai failli fermer mon compte totalement. Il serait bien de retourner vos appels et que TOUS les représentants soient en mesure d'aider les gens sans nous transférer d'un endroit à l'autre pour finir sur une boîte vocale qui ne retourne pas les appels...C'est une très mauvaise expérience pour régler mon problème avant de finalement tomber sur quelqu'un qui a pu m'aider.",1
251995,15-SEP-11,14-SEP-11,Mahesh,,en,174.95.18.122,petfox@sympatico.ca,13257810,000000119862975,5,5,,5
251996,15-SEP-11,13-SEP-11,Mustapha,,fr,76.69.191.92,robert.simard6@sympatico.ca,13244714,000000119858904,2,2,"réparer plus rapidement
le probleme ne venais pas  de la maison mais de votre reseau, en quelque part il prend l eau...a chaque fois quil tombe un gros orage le reseau plante ... j apelle votre service client et c est toujours la meme chose on envoie un technicien ici .. pour rien ... ici tout va bien .. voila...",2
251997,15-SEP-11,14-SEP-11,Jason,,en,72.28.70.222,mandhlo@sympatico.ca,13255693,000000119886800,5,4,"You may want to be more transparent in telling us customers what the problem is. If I need to call back again, I like to have some form of continuation from the previous calls. As in this case I have to call back with 1 hour because I lost the DSL sync again! The next tech support person (Dilip) has only notes to work with.",5
251998,15-SEP-11,14-SEP-11,Sondes,,fr,184.145.213.45,pacha2233@sympatico.ca,13257452,000000119865810,5,5,Rien de mieux,5
251999,15-SEP-11,14-SEP-11,Matthew,,en,184.145.64.29,leaner@sympatico.ca,13254990,000000119869041,5,5,,5
252000,15-SEP-11,14-SEP-11,Sergio,,en,70.48.230.96,don.colby@sympatico.ca,13250864,000000119880317,5,5,Not much. I am happy with the service - even the wait time was short.,5
252001,15-SEP-11,14-SEP-11,Dilip,,en,72.28.70.222,mandhlo@sympatico.ca,13255695,000000119887613,4,,"If I called twice within 1.5 hours, I don't want to have to prognosis to my problem: DSL Sync keep failing and the 2Wire Gateway keep resetting. The first tech support Jason claims the problem is not on the 2Wire. Jason escalate it to somewhere and got things working for a bit (40 mins). I called back after the connection is lost again and Dilip claims there is something wrong with the 2Wire Gateway since the power light did go red for a bit of the rebooting cycle. And that according to Dilip is something wrong with either the 2Wire or the power supply. Resetting did not help. Dilip put an order in for me to get my 2Wire replaced.

Until the 2Wire Gateway arrives, I have no idea whether Dilip was right or not. Either Jason forgot to ask me about the lights on the 2Wire and went beating down the wrong path OR there was something wrong on your side of the network. Let us wait and see.

",5
252002,15-SEP-11,14-SEP-11,Hakim,,en,69.158.49.9,brana7ofeigur@sympatico.ca,13249224,000000119884164,4,4,Nothing at the moment,4
252003,15-SEP-11,12-SEP-11,Med Ali,,en,174.94.81.131,mlaurence@bell.net,13227922,000000119833176,4,4,,3
252004,15-SEP-11,14-SEP-11,Srinivas,,en,184.144.72.101,eyebug@sympatico.ca,13251542,000000119866542,5,4,NOTHING,4
252471,14-SEP-11,13-SEP-11,Love,,en,174.91.90.138,grperrin@bell.net,13238400,000000119854396,3,3,"My call was related to the on-line purchase of an Internet service upgrade (high speed upload) i had completed the previous week; the order confirmation indicated that a techninician would be at my place on Monday, Sept. 13th. No one showed up that day so I called to get a status report; I was told that a technician might show up later or some hardware might get delivered directly to the house. No details as to whether a technician might come to the house and what time that might be. 
I had taken part of the day off work on Monday to be at home for the technician; I was upset when no one came and was not notified by phone that no one was coming.",
252472,14-SEP-11,13-SEP-11,Chandler,,en,70.55.85.179,slywezel@sympatico.ca,13245720,000000119848489,4,4,,4
252473,14-SEP-11,13-SEP-11,Keerthi,,en,74.15.91.170,mahendrashah@sympatico.ca,13241816,000000119859685,5,5,Service was excellent,5
252474,14-SEP-11,13-SEP-11,Gloria,,en,174.95.86.59,ranga@sympatico.ca,13244364,000000119860648,4,4,nothing,4
252475,14-SEP-11,13-SEP-11,Porushotham,,en,174.93.54.22,alpheusjones@bell.net,13233994,000000119854553,5,4,,4
252476,14-SEP-11,13-SEP-11,Linda,,en,174.92.71.99,alstoncathy@sympatico.ca,13233996,000000119856111,2,1,more patience and believe me when I said I checked everything and typed in the correct password. I said I may have modemn problems as I have called before and she didn't seem to believe me. I do not know why I lose internet connection every couple of weeks?? I do not touch anything-wires etc so IT IS NOT MY FALT.,3
252477,14-SEP-11,13-SEP-11,Kanni,,en,70.49.226.179,jrob9@sympatico.ca,13240194,000000119861279,1,1,lengthy voice mail questions often not relevant,3
252478,14-SEP-11,13-SEP-11,Gloria,,en,184.145.70.115,stellamurray2007@sympatico.ca,13245914,000000119843936,5,5,,5
252479,14-SEP-11,13-SEP-11,Eric,,en,76.64.94.116,stehlin1@sympatico.ca,13245912,000000119837590,5,4,"I pointed out an error on the July bill, which was corrected with a refund. However the August 28. (currewnt)bill has the same error again.",4
252480,14-SEP-11,13-SEP-11,Hema,,en,70.24.7.242,labs4u@sympatico.ca,13240918,000000119836844,5,4,,4
252481,14-SEP-11,13-SEP-11,Budala,,en,184.144.59.225,steve551@sympatico.ca,13245954,000000119855903,5,5,,5
252482,14-SEP-11,13-SEP-11,Jazel,,en,72.38.162.152,kelnat@bell.net,13240576,000000119837242,4,4,"This time in particular, nothing.",4
252483,14-SEP-11,13-SEP-11,Alex Arnoldo,,en,70.29.113.3,eldonbrown@sympatico.ca,13237194,000000119859302,5,4,No more,5
252484,14-SEP-11,13-SEP-11,Asly,,en,69.157.73.217,royfinn_1@sympatico.ca,13244932,000000119837299,5,5,,4
252485,14-SEP-11,13-SEP-11,Sunhith,,en,65.95.227.254,diclegg@sympatico.ca,13236700,000000119842708,3,2,The issue was with the Printer set up which your representative tried but could not resolve.,4
252486,14-SEP-11,13-SEP-11,Mounira,,en,209.217.98.147,alain.guindon@sympatico.ca,13233836,000000119852100,2,2,"Get it right the first time. Year after year it`s always the same thing. I sign a contract, I ask for the confirmation number and a couple of month later I have to call, waste 30-45 minutes of my time, get transfer to other department to explain that my new contract was not applied. I ask you to look at my file and you will notice the amount of time that I called to get my bills resolved. The only time that Bell really got it right was when I dealt with a supervisor. If you are really reading this, please call me at 613-446-3340 simply to let me know that I didn`t fill out this survey for nothing. I did that the last time, and never got the call. So is this just another waste of time or do you want to improve your service???
Thanks
Alain Guindon
613-446-3340",2
252487,14-SEP-11,13-SEP-11,Sami,,en,64.231.197.80,p.r.smith@sympatico.ca,13243642,000000119841891,1,1,"Would like a supervisor to call me,They called yesterday I was out please call again",3
252488,14-SEP-11,05-SEP-11,Nesrine,,en,67.71.82.236,yvon.dutrisac@sympatico.ca,13143738,000000119656810,4,5,"the only thing, he replaced the modem,my husband was not here, when he came back he said, what do we do with the old one, so he call and they send the label, on the letter from Bell...important information on returning your modem to Bell, they wrote,  recently you cancelled your Bell Internet service. To help us settle your account, please return your modem and power supply within 15 days. As stated in your Service Agreements, a $75.00 fee will be charged for unreturned modems.  We did return it BUT we didn't cancelled it, the guy change it because it was not working. Thanks  Yvon",5
252489,15-SEP-11,12-SEP-11,Sudhakar,,en,74.12.47.94,westmunro@bell.net,13232780,000000119814978,4,1,"The repair person was to come between 8 am and 12 noon, at noon I called to be informed they were on site. My comment was not unless they are invisable?  My issue is still happening how nice for me.... ",2
252490,15-SEP-11,13-SEP-11,Walter,,en,70.26.80.56,shanti.ramkissoon@bell.net,13230924,000000119835899,5,5,na,5
252491,15-SEP-11,13-SEP-11,Med ali,,fr,76.67.202.161,fleumen@bell.net,13237632,000000119850213,5,5,Tout a bien été.,5
252492,15-SEP-11,12-SEP-11,Hency,,en,67.70.106.68,george616@sympatico.ca,13222986,000000119809314,5,5,,5
252493,15-SEP-11,12-SEP-11,William,,en,67.70.106.68,george616@sympatico.ca,13222988,000000119809434,5,5,,5
252494,15-SEP-11,13-SEP-11,Alex,,en,74.198.164.134,gravenhurstbrowns@sympatico.ca,13238342,000000119855260,2,1,Better communication on bell's end- I told 4-5 different people my very simple issue.  Kept getting transferred.,2
252495,15-SEP-11,14-SEP-11,Oliver,,en,69.159.13.54,michaelkhart@sympatico.ca,13256370,000000119886709,5,5,The line could have been more clear.,5
252496,15-SEP-11,14-SEP-11,Lisa,,en,174.88.1.52,rhhodgins@bell.net,13258394,000000119869796,5,5,Excellent service!,5
252497,15-SEP-11,14-SEP-11,Nizar,,fr,76.69.230.142,forestlenoir@sympatico.ca,13251784,000000119886082,1,2,PRENDRE LE TEMPS DE COMPLÈTER LE TRAVAIL ET VÈRIFIER SI TOUT ÉTAIT OK,5
252498,15-SEP-11,14-SEP-11,John,,en,76.68.124.4,hansdjurgen@bell.net,13252682,000000119865137,5,5,Nothing,5
252499,15-SEP-11,01-SEP-11,Armando,,en,174.94.25.116,wmbgroup@sympatico.ca,13108967,000000119589225,1,1,"Do what you say you are going to do to fix the problem

STOP LYING",1
252500,15-SEP-11,14-SEP-11,Andrew,,en,70.53.44.161,istrate@sympatico.ca,13253130,000000119871852,1,1,"He could have passed the phone to somebody else or to his supervisor when I asked for that.
He could have closed whatever orders he left open on my account, so the next Customer Service representative I talked with would be able to cancel my account.
He could have shown some kind of traces of intelligence when I told him I don't have a phone number anymore because I moved and the number has been canceled so it doesn't make sense for him to ask me to pay one more month of service for the internet.
He could have act like he care when I told them that because of the conversation I'm having with him, I will not go back with Bell.",1
250961,15-SEP-11,14-SEP-11,Vijaya,,en,67.20.180.62,jennifer.rolph@sympatico.ca,13253650,000000119884611,3,2,"I called about my issue on Sept. 13 and was told I would get a call back.  I never received one and I waited 3.5 hours before calling back only to get a busy signal.  I was finally able to get through on Sept. 14, but I had to wait on hold for half an hour.  Jennifer the Senior Technical analyst I spoke with was very helpful and was very good.  I am waiting to see if the new modem I am having sent will fix the issue.",3
250962,15-SEP-11,14-SEP-11,Mary ruksana,,en,70.50.210.144,bluedove4221@bell.net,13249098,000000119876779,4,4,Not a thing,5
250963,15-SEP-11,14-SEP-11,Asir raja,,en,69.156.127.89,gunner70@bell.net,13252566,000000119863192,4,4,At the time of the help session everything looked fine. When I tried to use the program it failed and wouldn't send any messages for me.,3
250964,15-SEP-11,14-SEP-11,Jose,,en,69.156.127.89,gunner70@bell.net,13252568,000000119863708,2,1,"First of all, the man kept talking over my conversation and ended up giving me a program I told him I didn't like. ",1
250965,15-SEP-11,12-SEP-11,Brahim,,fr,206.172.176.127,robertlariviere@sympatico.ca,13230114,000000119823634,1,1,"J'appelais pour signaler la lenteur du service internet. Je paie assez cher pour un service qui est du plus en plus lent. La basse vitesse ne permet pas de faire la mise à jour de nos logiciels dans un temps relativement court. Cela prend parfois des heures et bien souvent le téléchargement est annulé par le serveur à cause de la lenteur. Impossible de visionner des vidéos, de la télé, même les fichiers de 2 mo sont longs à télécharger. Lors de mon appel votre représentant m'a demandé de télécharger un accélérateur. C'était tellement long qu'il m'a indiqué comment faire et a mis fin à l'appel. L'accélérateur est pour Windows XP et Vista. Or j'ai Windows 7 et je le lui avait dit. Alors cela n'a pas réussi.
J'ai eu un message qu'il manquait des données. Mais peu importe, en l'an 2011, je ne peux concevoir de ne pas pouvoir naviguer avec la haute vitesse et de ne pas pouvoir avoir le téléphone cellulaire, quand c'est disponible à 5km de mon adresse. Alors pas question d'avoir une station Turbo ou une une clé USB. Je songe sérieusement à m'abonner à internet via satellite si vous ne faites rien pour améliorer non seulement la qualité du service internet de base, mais de permettre aux résidents des Laurentides de naviguer avec la haute vitesse. ",
250966,15-SEP-11,13-SEP-11,Hector,,en,174.93.81.111,nand@sympatico.ca,13243186,000000119860936,5,4,,4
250967,15-SEP-11,14-SEP-11,Mathew,,fr,174.92.200.49,lise.lesiege@sympatico.ca,13255204,000000119867983,5,5,Attente un peu moins longue avant de parler à un représentant.,5
250968,15-SEP-11,14-SEP-11,Luis,,en,174.89.128.149,lindenhof@bell.net,13255170,000000119882261,4,4,,5
250969,15-SEP-11,14-SEP-11,Joseph,,en,204.101.237.139,rexschell@sympatico.ca,13258366,000000119879507,4,4,When new and better equipment become available offer it to your loyal clients also and notjust new customers. My problems arrived because my older modem doesn't adjust to best channel possible for all my eqipment.  I was told there are better out but only for new customers.,3
250970,15-SEP-11,14-SEP-11,Christine,,en,174.94.39.72,detinger@sympatico.ca,13250624,000000119888595,5,5,"Extremely knowledgeable, efficient, accurate plus....

If I had an opening in my company and she was looking for a position, I would hire her immediately.....

She is a very ""sound"" employee and eager to help.

DE",5
250971,16-SEP-11,15-SEP-11,Claudia,,en,184.146.164.235,david.gould2@sympatico.ca,13264384,000000119904832,5,5,"Re: Ticket #9195859
The issue was finally resolved (thank you ) by Technician 56241 (Ken) who figured the issue (dropping the Internet) was caused by the earlier Technician when he added the dial tone to my line. He did not know (why?) that I had Fibe12 on it! When Fibe12 went on they disconnected the dial tone unbeknownst to me (then). It took a lot of pressure from me to get this resolved but after talking to Scott thew matter was eventually fixed last evening! Bell needs to do a better job to know that a phone line also has your Fibe12 service! Bottom lines is that the problem is now fixed - thank you - and the quality of service from Ralph, Scott and finally Ken (onsite) was courteous, professional and addressed the issue expediently. My only gripe is that I had to put pressure on to get the fast response I needed. Your systems should know NOT to cut a dial tone when installing Fibe12 - I should not have had to discover it the hard way!!! Overall I'm satisfied with the response. Thanks.",5
250972,16-SEP-11,15-SEP-11,Roshan,,en,184.146.166.21,ttttgreen@sympatico.ca,13274392,000000119905135,3,3,Connect the downstairs desktop computer to wireless.,3
250973,16-SEP-11,15-SEP-11,Sami,,fr,174.95.241.53,elaine.denault@sympatico.ca,13265202,000000119896034,4,4,,4
250974,16-SEP-11,15-SEP-11,Cristy,,en,76.64.161.45,edwardlawrence@sympatico.ca,13265142,000000119891462,4,4,,4
250975,16-SEP-11,15-SEP-11,Alex,,en,76.66.124.251,aclsmith@sympatico.ca,13261722,000000119894567,5,4,,4
250976,16-SEP-11,15-SEP-11,Adarsh,,en,70.30.99.135,donnajohn@sympatico.ca,13264874,000000119904990,4,1,fix the problem,4
250977,16-SEP-11,15-SEP-11,Temsu,,en,65.95.71.98,humphreykeith@sympatico.ca,13266840,000000119913098,4,4,"This was the third attempt to resolve my problem. The first two were abandoned
because of poor reception and unable to understand the CCR, from India.I am looking for another ISP.",2
250978,16-SEP-11,15-SEP-11,Karen,,en,76.67.134.210,suzanne.wilson@sympatico.ca,13273860,000000119899048,5,4,Representative was patient and courteous and very helpful -- Karen. Went out of her way to help when I was quite distressed. Couldn't have been improved on. Thanks.,5
250979,16-SEP-11,15-SEP-11,Loyda,,en,71.7.182.2,paulo.maia@sympatico.ca,13271540,000000119892485,1,1,"Had better trained customer service people.  I called because I could not FTP to my web space.  The representative at first said my new plan (Fibe 12) did not allow me to have my web space; after I insisted she came back indicating that the problem was that it had not been activated.  She said she had activated it but this morning I tried again and still cannot get through ",1
250980,16-SEP-11,13-SEP-11,Grace,,en,70.27.86.206,botka@bell.net,13235004,000000119840195,5,5,,5
250981,16-SEP-11,15-SEP-11,Shashank,,en,70.49.56.137,bnbnowo@sympatico.ca,13263036,000000119914463,5,5,He was extremely helpful Fri.16th,5
250982,16-SEP-11,15-SEP-11,Cristobal,,en,69.158.71.182,murphy.fam@sympatico.ca,13270814,000000119893594,5,3,actually Chris was as helpful as he could be.  Part of the problem was with my computer which of course was my responsibility.   If you had more people like Chris working for Bell - Bell would be very lucky.  He was super helpful and lots of patience!  Thanks Chris for your help.  I have sorted out the computer issues - so it is working great now.,5
250983,13-SEP-11,24-AUG-11,Wajdi,,fr,70.29.158.87,stephanewhite@bell.net,13010019,000000119408296,4,4,,5
250984,13-SEP-11,12-SEP-11,Sam,,en,70.48.209.206,g.miles@sympatico.ca,13222740,000000119832152,5,5,I don`t know.,5
251491,13-SEP-11,25-AUG-11,Daniel,,en,70.49.14.34,wdukes@sympatico.ca,13022943,000000119429976,5,4,,5
251492,13-SEP-11,12-SEP-11,Shoiab,,fr,174.93.109.78,inkjet0@sympatico.ca,13223856,000000119833397,5,5,,4
251493,13-SEP-11,12-SEP-11,Paula,,en,67.68.43.206,sandrepg@sympatico.ca,13230652,000000119811708,4,4,,1
251494,15-SEP-11,14-SEP-11,Andrew,,en,76.71.141.149,doris.hillyard@bell.net,13250954,000000119868194,3,4," The problem  started the day before and when I phoned I could not get through as lines were all busy.  On Sept. 14th a friend who understands better than me came to the house and as he could not get the computer working, he phoned Bell.  Andrew tried to clear it but could not. He did however say he would give the problem to another level and they would phone me within 72 hours.  I was thinking if they called and my friend was not here, I may not be able to understand the instructions,and therefore another day would be passed.  As it turned out  Wed. was my birthday and I went out for a short time.  The computer was still off when I arrived home...but before retiring I was very surprised, pleased and thankful the computer was back working.  My friend who knows much about computers was very surprised you were able to correct it without any more inconvenience.  Me too.  I thank you very much.  ",4
251495,15-SEP-11,14-SEP-11,Souhail,,fr,70.52.97.229,ynado4@sympatico.ca,13261094,000000119873666,2,1,avoir une personne plus compétante,4
251496,15-SEP-11,14-SEP-11,Badreddine,,fr,70.52.97.229,ynado4@sympatico.ca,13261096,000000119880254,5,5,,4
251497,15-SEP-11,14-SEP-11,Lawrence,,en,74.198.9.166,emoylum@sympatico.ca,13251406,000000119888485,2,2,3-5 days to get a replacement Internet router due to failed hardware is unacceptable. I have no Internet service and I'm paying for service during a period where Bell knows that I have no service. ,2
251498,15-SEP-11,12-SEP-11,Mihai,,en,64.231.44.52,dickmoutray@sympatico.ca,13221612,000000119834019,5,2,"Get me back to the 2 Mb/s I had up to a few weeks ago.  After a lot of calls and time on the phone I now have service that varies between 1.0 and 1.4 Mb/s. The service I had, up to this point, was now retarded to eliminate the drop outs and slow speeds I experienced in the preceding weeks and the limit of 1.4 Mb/s was the price for solving that problem.
I trust you will find the real problem so my rate can be restored.  It is 2011 after all and I am fending off Rogers with greater frequency of late.",2
251499,15-SEP-11,14-SEP-11,Arun,,en,24.114.244.132,pbodi@sympatico.ca,13257692,000000119876954,4,4,,4
251500,15-SEP-11,10-SEP-11,Tupakula,,en,184.144.128.90,bfeldman@sympatico.ca,13202196,000000119792702,4,5,"Service person didn't seem to be listening carefully sometimes, but the issue was solved in the end.",5
251501,15-SEP-11,10-SEP-11,Steven,,en,184.144.128.90,bfeldman@sympatico.ca,13202194,000000119791389,3,1,"Service person obviously did not understand my problem, and ended up handing me off to Apple support, even though I knew it was not a computer problem. ",3
251502,15-SEP-11,31-AUG-11,Ghorden,,fr,70.49.67.250,j.thomassin@sympatico.ca,13077647,000000119571769,5,5,rien,5
251503,15-SEP-11,14-SEP-11,Reginald,,en,70.29.112.158,elizabeth.hoffman@sympatico.ca,13251340,000000119863798,5,5,nothing,4
251504,15-SEP-11,13-SEP-11,Mohammed Tausif,,en,99.236.207.3,gibby6172@bell.net,13238144,000000119842628,5,4,Nothing,5
251505,15-SEP-11,14-SEP-11,Jose,,en,70.51.55.66,casednd@sympatico.ca,13249550,000000119873243,5,4,Nothing,5
251506,15-SEP-11,12-SEP-11,Melvin,,en,69.157.148.178,b.l.parsons@sympatico.ca,13219102,000000119826259,5,5,,5
251507,15-SEP-11,12-SEP-11,Diedra,,en,174.91.244.118,ivan96280@bell.net,13223934,000000119822787,5,4,decrease wait time for assistance.,4
251508,15-SEP-11,13-SEP-11,Brad,,en,76.64.125.69,lizharvey@bell.net,13241362,000000119844695,5,5,Really there was nothing.  Brad answered my questions and explained everthing simply and eloquently.  I don't think anything could have been improved on.,5
251509,15-SEP-11,14-SEP-11,Bobbie-Jo,,en,70.30.54.18,lawra@sympatico.ca,13254940,000000119873827,5,5,,5
251510,16-SEP-11,15-SEP-11,Aidin,,en,216.218.29.162,fmeredith@sympatico.ca,13265640,000000119910259,3,3,Honor your offers.this is the main reason we cancelled our account,1
251511,16-SEP-11,15-SEP-11,Ron,,en,70.54.0.16,chris093@sympatico.ca,13263728,000000119897739,4,4,given better service before I called you,4
251512,16-SEP-11,15-SEP-11,Belhassen,,fr,70.24.204.43,sattara@sympatico.ca,13273102,000000119899216,4,4,,4
251513,16-SEP-11,17-AUG-11,Julien,,en,76.68.203.241,valerie.robidas@bell.net,12935975,000000119228251,5,5,Nothing it was perfect,5
251514,16-SEP-11,09-SEP-11,Nouha,,en,76.68.203.241,valerie.robidas@bell.net,13200564,000000119761397,5,5,,5
251515,16-SEP-11,15-SEP-11,Camille,,en,65.95.131.248,jeff.jackson@sympatico.ca,13267470,000000119912202,1,1,Been forthcoming with your ability to provide service in my location !,1
251516,16-SEP-11,15-SEP-11,Emmanuel,,en,67.71.21.137,jarms@sympatico.ca,13267255,000000119893256,5,4,"Language of service staff often difficult
to understand, therefore the process
of solving the problem takes longer.",5
251517,16-SEP-11,15-SEP-11,Wissem,,fr,70.26.244.222,normandperron@sympatico.ca,13271134,000000119914587,4,5,,4
251518,16-SEP-11,14-SEP-11,Mohamed,,en,69.158.124.211,presleypereira@sympatico.ca,13258012,000000119886528,5,5,it was all done & great job guys....,5
251519,16-SEP-11,15-SEP-11,Mohamed Amine,,fr,69.157.159.62,jpcarrier@bell.net,13268018,000000119894442,4,4,"Baisser les tarifs; ne pas trop presser le citron de client!",4
251520,16-SEP-11,15-SEP-11,Xenia,,en,70.26.51.173,panadababe1@bell.net,13271358,000000119915375,4,4,nothing,4
251521,16-SEP-11,15-SEP-11,Michael,,en,70.27.194.37,normnassrallah@sympatico.ca,13271138,000000119896679,5,5,,4
251522,16-SEP-11,15-SEP-11,Jose,,en,68.71.52.60,hbunni@sympatico.ca,13266616,000000119896155,5,5,,4
251523,16-SEP-11,15-SEP-11,Silverious,,en,70.26.51.173,panadababe1@bell.net,13271360,000000119914901,4,4,nothing,4
251524,16-SEP-11,14-SEP-11,Alex,,en,64.231.93.207,alberthoos1@bell.net,13248090,000000119874706,5,4,,4
251525,16-SEP-11,15-SEP-11,Andrea,,en,70.50.218.149,dave.etchells@sympatico.ca,13264342,000000119911854,2,1,"shorter wait time, up-to-date information, send request to more knowledgeable tech sooner",4
251526,16-SEP-11,15-SEP-11,Patricia,,en,70.50.218.149,dave.etchells@sympatico.ca,13264340,000000119912853,3,3,better information re. service outages,4
251527,16-SEP-11,15-SEP-11,Edwin,,en,64.231.3.125,boyfromcb@sympatico.ca,13263118,000000119898064,3,3,,
251528,16-SEP-11,14-SEP-11,Sana,,fr,184.162.38.77,guy.charron3@sympatico.ca,13252588,000000119868795,5,5,,3
251529,16-SEP-11,15-SEP-11,Mohamed,,fr,174.93.161.165,j.claude.nolin@sympatico.ca,13267018,000000119897238,4,4,Connaître les résultats des diverses vérifications qui ont été faites par votre représentant!,4
251530,16-SEP-11,15-SEP-11,Yves,,fr,70.26.247.75,marc.cordeau@sympatico.ca,13269678,000000119892942,5,5,"très bien été, très bon conseiller.",5
251531,16-SEP-11,13-SEP-11,Hana,,fr,76.71.170.129,sergemlessard@sympatico.ca,13245426,000000119839251,4,5,,5
251532,16-SEP-11,14-SEP-11,Neila,,fr,174.93.194.140,bmww@sympatico.ca,13249116,000000119874995,5,5,tout est tres bien comme ca,4
252005,15-SEP-11,14-SEP-11,Juan,,en,174.93.80.238,family.baillie@sympatico.ca,13251606,000000119885876,1,1,Fix the problem. After a half hour on the phone and told it was fixed the same thing keeps happening. I am going to have to phone again and waste more of my time.,2
252006,15-SEP-11,14-SEP-11,Cindy,,fr,174.88.89.246,andre.gougeon@sympatico.ca,13248296,000000119868982,5,5,,5
252007,15-SEP-11,14-SEP-11,Fatma Sawcen,,fr,70.50.165.148,richardgagnon01@sympatico.ca,13258436,000000119864346,5,5,,2
252008,15-SEP-11,14-SEP-11,Jose,,en,74.14.103.52,rain2001@sympatico.ca,13258134,000000119870728,5,5,"
Everything with Jose was perfect, however he was the second tech I spoke with.  The first one was located in India and she was rude and hung up on me.  There is no excuse for that type of customer support and if they could all be like Jose maybe so many people would not be awitching to cable for their services.  Thank you Jose for being kind, friendly, helpful and considerate.",3
252009,15-SEP-11,14-SEP-11,Gabriela,,en,70.49.236.187,irenelewis@sympatico.ca,13253096,000000119874196,5,4,,5
252010,15-SEP-11,14-SEP-11,Oscar,,en,76.68.133.55,elainekilburn@bell.net,13251296,000000119872739,5,5,Oscar was wonderfully efficient and helpful!,5
252011,15-SEP-11,14-SEP-11,Edwin,,en,70.50.29.201,bdmclean@sympatico.ca,13248794,000000119873042,1,1,"Listen to my problem and respond to it. Stop reading from scripts. Provide people who are empowered to do something, not just repeat corporate ""policy""",1
252012,15-SEP-11,13-SEP-11,Benazir,,en,64.231.56.198,rosebud.bartlett@sympatico.ca,13244892,000000119860888,5,4,,3
252013,15-SEP-11,14-SEP-11,Deepthi,,en,209.226.141.93,dragostella@sympatico.ca,13250998,000000119874799,4,4,,3
252014,15-SEP-11,14-SEP-11,Nouha,,fr,76.69.176.166,ginettegosselin@sympatico.ca,13252300,000000119878746,5,5,,4
252015,13-SEP-11,29-AUG-11,David,,en,70.30.29.141,jcscott@sympatico.ca,13050987,000000119501167,5,5,On weekends my internet service is shutting down.,2
252016,14-SEP-11,23-JUL-11,Walid,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12687325,000000118693479,5,5,"JE VOUDRAIS REMERCIER LE TECHNICIEN QUI A PU ME DIRIGER VERS LE BON ENDROIT ET M A
ETE D UNE GRANDE UTILITE",5
252017,14-SEP-11,10-SEP-11,David,,en,205.193.94.40,paula.h@sympatico.ca,13207528,000000119793084,5,4,,4
252018,14-SEP-11,13-SEP-11,Danilo,,en,67.71.22.139,cliff.kinney@sympatico.ca,13235826,000000119862369,5,5,nothing,5
252019,14-SEP-11,13-SEP-11,Benjamin,,en,65.92.165.243,themiltons1@sympatico.ca,13246416,000000119842872,4,4,,5
252020,14-SEP-11,13-SEP-11,Elmer,,en,174.89.42.189,ohannes.citak@sympatico.ca,13243536,000000119857154,4,4,,4
252021,14-SEP-11,13-SEP-11,Hector,,en,184.151.127.168,georgeskim@sympatico.ca,13238068,000000119856859,4,4,,4
252022,14-SEP-11,12-SEP-11,Radhia,,fr,65.92.141.253,richard_carrier@sympatico.ca,13229896,000000119812161,5,5,"je ne vois rien, tout s'est très bien passé",5
252023,14-SEP-11,13-SEP-11,P Senthil,,en,74.15.25.183,valarsenault@sympatico.ca,13246796,000000119838163,5,5,nothing Everything was perfect,5
252024,14-SEP-11,13-SEP-11,Nelson,,en,70.27.160.105,emalu@sympatico.ca,13237262,000000119850433,2,2,"to tell me why i have the problem with my computer since I did not do any thing and you solved it from some where, beside that, again I experience unother problem that I could not use the laptop the next day, it say unable to use the server for maintenance I waited all day until decided to call you again, I expent almost two ours on the phone with the technician to get the my computer back on line WHY.....?   I thing you screw it up and the customer has to pay the consecuent, who pay for this wonderful service that you provide?  ",1
252025,14-SEP-11,12-SEP-11,Gerold,,en,70.26.18.9,mclister@sympatico.ca,13227464,000000119819565,5,4,nothing more than was done by Gerold.,5
252026,14-SEP-11,13-SEP-11,Sami,,fr,67.68.59.114,margot09@bell.net,13241984,000000119846181,4,4,,3
252027,14-SEP-11,13-SEP-11,Sandra,,en,76.68.142.106,doreen.mason@sympatico.ca,13236906,000000119852821,4,4,"Not played the ""canned"" music, I'd ratrher sit in silence while I wait.",3
252028,14-SEP-11,08-SEP-11,Alejandro,,en,174.95.201.37,edwarosa@bell.net,13178836,000000119749421,5,5,,5
252029,14-SEP-11,13-SEP-11,Christine,,en,184.147.1.152,cl.piercy@sympatico.ca,13235762,000000119848827,5,5,Christine was wonderful and it was a positive experience dealing with her and all issues raised were resolved promptly and efficently. Thank you!!,5
252030,14-SEP-11,09-SEP-11,Pau,,en,65.95.185.111,c-d.hastings@sympatico.ca,13190670,000000119769165,4,4,"You could make it less difficult to reach the appropriate person to deal with. Too many options i.e. ""select from the following 5 options"", etc.",4
252031,14-SEP-11,10-SEP-11,Med Nabil,,fr,67.68.145.162,danny.shank@sympatico.ca,13203144,000000119789013,1,3,ca vous a prit 2 jours pour regler mon probleme de telephone et 7 jours pour mon probleme internet je pense a changer de serveur pour mon internet telephone cellulaire et recepteur et telephone maison.votre service est pourrie.vous etes incompetent.pas content lemonsieur,1
252032,14-SEP-11,21-AUG-11,Claudia,,en,216.59.235.128,jcsimoes@sympatico.ca,12968799,000000119328040,5,5,NOTHING,5
252033,14-SEP-11,10-SEP-11,Andrea,,en,69.158.178.131,stan.laskewich@sympatico.ca,13208814,000000119795214,1,3,Listened to what I said!,2
252034,14-SEP-11,13-SEP-11,Med ahmed,,fr,174.92.231.92,ppotvin@sympatico.ca,13244160,000000119861294,5,5,"Rien, tout était parfait, merci",5
252035,14-SEP-11,06-SEP-11,Luis,,en,70.30.86.253,sauder_94@sympatico.ca,13157678,000000119680889,2,1,"Bell sent the new password (for account which was blocked due to spamming incident) to the email account which was blocked!!  I had NO WAY to receive this email!!  Should have been sent to my OTHER email account ""jsauder@bell.net""!!  Thanks, guys, for nothin'....",2
252036,14-SEP-11,13-SEP-11,Ryan,,fr,69.157.92.52,denispakenham@sympatico.ca,13236544,000000119853618,4,4,"Cela ne regarde pas  la façon dont les conseillers nous répondent. C'est plutôt du suivit sur mon dossier qui ne se règle pas d'un fois à l'autre et que je dois m'expliquer avec un nouveau conseiller pour lui expliquer que ma facture ne correspond pas à ce qui m'a été offert. A chaque fois ont semble  me comprendre et ont me dit que c'a va être rétablit au prochain cycle de facturation, mais non rien ne se règle. J'ai hâte de voir ma facture du mois d'octobre pour voir si tout va être réglé. C'est permis d'espérer après 3 mois d'essais ...",1
252037,14-SEP-11,13-SEP-11,Arjuman,,en,76.69.107.176,stewartsofrussell@sympatico.ca,13245982,000000119861552,3,4,"The first person I spoke with was confused.  Also, it turned out they worked my disconnect request for the move order a month early so that is annoying.",3
252038,14-SEP-11,13-SEP-11,Ashley,,en,76.64.105.107,bmilli2000@bell.net,13234940,000000119854824,5,5,N/A,4
252039,14-SEP-11,12-SEP-11,Nelson,,en,70.30.6.130,orchardinstruments@sympatico.ca,13228738,000000119827496,5,5,,5
252040,14-SEP-11,11-SEP-11,Jaime,,en,70.27.159.136,d_frenchie@sympatico.ca,13211372,000000119804003,3,4,,3
252041,14-SEP-11,10-SEP-11,Emmanuel,,en,70.31.57.45,mark.gomes@sympatico.ca,13206474,000000119784591,5,5,,5
252501,15-SEP-11,14-SEP-11,Cristobal,,en,174.89.110.26,whalen1@bell.net,13260866,000000119867802,1,1,"Fixed my problem, the issue I called about was back again in the afternoon of September 14, 2011.",1
252502,15-SEP-11,14-SEP-11,Robert,,en,76.67.127.120,c_burgess@bell.net,13249424,000000119872320,3,,"My experience to order a new service can be summed up by saying: calling Bell to order a new satellite tv service should come with stroke medication.  I think Robert may have been the last of the 6 different reps I spoke with over two days.  Firstly, I did not call about internet service, (Bell's email, asking me to complete this survey, thanks me for calling about your internet service.) This pretty much sums up the experience, no one can get it right.  I got an email from Bell telling me about a special offer for Free Satellite TV that I was eligible for.  I was trying to take advantage of Bell's offer and order the satellite tv service (we have phone, internet and cell phone with Bell already). I had been trying to do this for 2 days, which involved more than 3 hours spent on hold.  Free for two years is an excellent offer, which is the only thing that kept me in the game. On the 13th, where after more than an hour of being questioned and put on hold, I was told I would have to call back the next day, because they were having technical difficulties. On the 14th I was on the phone for about 2 hours, being put on hold by one person after the other.  I would have to repeat everything question and answer with every new person who came on the phone; many of them had no idea what the deal was with satellite tv or how to help me and would put me on to the next person.  One rep in the long line up had such a thick accent that I could not understand what he was saying at all, and I am pretty good with accents. The last rep I spoke with apparently was able to set up the install order for this Sat. Sept 17; we will see if the installer actually shows up.  Now this is supposed to be free for two years, and there are not supposed to be any install charges either. I plan to call back today to check my stroke resistance and confirm that the order has been placed and no charges will be billed to me.",
252503,15-SEP-11,14-SEP-11,Ahmed Khalil,,fr,70.30.236.80,lise388@sympatico.ca,13255212,000000119881149,5,5,,5
252504,15-SEP-11,14-SEP-11,Michael,,en,69.156.81.152,mcelhol@bell.net,13256140,000000119869354,5,5,,5
252505,15-SEP-11,13-SEP-11,Mauricio,,en,216.208.25.34,joelynda@bell.net,13239938,000000119845392,5,4,,5
252506,15-SEP-11,14-SEP-11,Leni,,en,67.70.90.239,cchunter@sympatico.ca,13249626,000000119871528,3,1,If you are having problems with your billing system you should be notifing me. Not me phoning you. You have my email to send my e-bill but can't send me an email to say your system is down or being serviced. Nice thanks for making me take time out of my day.,
252507,15-SEP-11,13-SEP-11,Fatma,,fr,70.31.247.242,mjlevesque@sympatico.ca,13242772,000000119853287,5,5,,4
252508,15-SEP-11,14-SEP-11,Adeline,,en,65.95.183.11,jotruemner@sympatico.ca,13254080,000000119876104,,2,Telephone connection was very bad and I had to have her raise her voice repeatedly.,
252509,15-SEP-11,14-SEP-11,Christine,,en,70.54.135.199,normacs7@bell.net,13257264,000000119887911,1,1,Stop misrepresenting to the public that Bell s the fastest interne and TV service. It's fraud. I'll be referring the matter to the Competition Tribunal. ,1
252510,15-SEP-11,14-SEP-11,Houcem,,fr,70.55.177.104,beauchamp.diane@sympatico.ca,13248814,000000119870103,5,5,"Recommandation
Que certaines des pages sur mon Bell  p. ex. calendrier d'utilisation d'Internet puisse être partagé dans un courriel sans être obligé de faire un copier/coller",5
252511,15-SEP-11,13-SEP-11,Siddiqui,,en,70.24.165.90,brendon.vas051@sympatico.ca,13235064,000000119843512,4,4,A welcome letter/password was not provided with the new modem we received which caused us to have to place an additional call to your tech support.  We did have an existing user ID and password however we are long standing. customers (10+ years) and the original password was not accepted ,
252512,15-SEP-11,14-SEP-11,Tayssir,,fr,174.93.109.84,belanger_nicole@sympatico.ca,13248850,000000119868812,5,5,,5
252513,15-SEP-11,14-SEP-11,Kylie,,en,70.29.59.114,mtsgroup@sympatico.ca,13256866,000000119873773,4,3,"I had a problem with my internet usage and based on what is allowed under my plan and as posted on your website, I did not get a complete satisfactory answer",3
252514,15-SEP-11,13-SEP-11,Ridha,,fr,174.93.198.182,rogermenar@sympatico.ca,13244790,000000119839032,5,4,Vous avez déjà fait un immense progrès concernant le temps de réponse et la jovialité dans la communication avec vos agents. On sent qu'on parle à des humains. Bravo! La presqu'élimination d'Émilie est déjà une belle amélioration. Félicitation!,5
252515,15-SEP-11,14-SEP-11,Methil,,en,76.69.26.208,patty43@sympatico.ca,13257590,000000119865335,5,5,,5
252516,15-SEP-11,14-SEP-11,Etuwa,,en,76.66.92.146,crcjhy@sympatico.ca,13250176,000000119868309,2,1,Bell Representative was not familiar with Windows Live Mail.,3
252517,15-SEP-11,14-SEP-11,Bob,,en,70.24.19.64,rjohnson59@bell.net,13258492,000000119870158,5,5,"Your service technician was awesome.  I was somewhat frustrated, but he (Bob) was very patient and thoroughly pleasant and professional.

I really believe that you have the best Tecnical Support compared to the 2 other service providers  that I have used in the past.",4
252518,15-SEP-11,13-SEP-11,Mohsen,,fr,184.144.150.152,mquintal@sympatico.ca,13242946,000000119857286,5,4,C'est après avoir consulté un troisième technicien qu'on a pu avoir le service a nouveau. C'est lui qui nous a donné l'heure exacte après 3 tentatives et 7 jours d'attente,4
252519,15-SEP-11,14-SEP-11,Sana,,fr,69.159.116.206,mimish@sympatico.ca,13256494,000000119877645,5,5,"Bonjour!  Il me fait grand plaisir de répondre à votre sondage.  En premier lieu Sana est un atout pour votre compagnie, charmante, patiente, une diction impectable, et généreuse avec ses explications. connait bien sa matière,si j'avais une compagnie tele que la vötre; je l'embaucherais comme formatrice.  J'ai que des éloges pour Hasan et Sonia.  Si J'avais des renseignements à demander, elles seraient les personne que j'aimerais au bout du fil.  Mes salutation à vous tous et en particulier Sana, Sonia, Hasan.  Bien à vous Pauline Mueggler",5
252520,15-SEP-11,12-SEP-11,Patrick,,fr,70.30.235.245,slachaine@bell.net,13231126,000000119818702,5,1,Il ne m'est pas possible d'envoyer des emails directement a un serveur SMTP institutionel. Il me faut passer par le serveur de Bell -,3
252521,15-SEP-11,14-SEP-11,Andy,,en,184.147.224.173,jopb@sympatico.ca,13254046,000000119887497,5,5,Service rep was excellent - I was totally satisfied. ,5
252522,15-SEP-11,14-SEP-11,Samia,,fr,142.217.21.93,pchagnon@sympatico.ca,13257698,000000119872121,1,1,"employés mieux formés et connaissant le quebec. Au minimum, savoir que Télébec existe et est une cie de téléphone.
Aussi essayer de servir le client plutot que de lire leur livre de recettes.",2
252523,15-SEP-11,14-SEP-11,Marie,,fr,76.68.180.11,y.malo@sympatico.ca,13261028,000000119867521,5,5,Non tout était correct,5
250985,13-SEP-11,30-AUG-11,Praveen,,en,184.147.39.30,busterand@sympatico.ca,13058179,000000119536811,5,5,not much,5
250986,13-SEP-11,12-SEP-11,Hugo,,en,67.70.162.226,tmloesche@sympatico.ca,13232148,000000119832659,5,5,,5
250987,13-SEP-11,12-SEP-11,Luis,,en,174.95.237.217,ddoy-yat@sympatico.ca,13221310,000000119830436,4,4,You gave me some insight on the problem,4
250988,13-SEP-11,12-SEP-11,Justine,,en,216.220.57.173,atsang@sympatico.ca,13219016,000000119811188,5,4,"Should have a better web layout or site map direction. I was trying to look for the phone number to contact the Billing. It took me sometime to look through the ""maze"" to get to the right call.",4
250989,13-SEP-11,07-SEP-11,Anis,,fr,184.148.209.170,constructionjanel@sympatico.ca,13163136,000000119704858,1,1,"représentant trop arrogant-  il s'écoutait parler plutôt que d'écouter -
bla, bla, bla...",1
250990,13-SEP-11,31-AUG-11,Alvaro,,en,70.31.75.245,earl.darker@sympatico.ca,13075019,000000119561260,5,4,,5
250991,13-SEP-11,12-SEP-11,Sunil,,en,70.50.49.120,chris105@sympatico.ca,13220476,000000119830320,5,5,Nothing. Sunil did a great job.,4
250992,13-SEP-11,12-SEP-11,Martina,,en,74.14.119.24,m.kathrada@sympatico.ca,13226712,000000119835859,,1,"For this new internet service modem was delivered on 09/11/11. As of now 09/13/11 6pm it is still not connected. This appears to be due to a series of errors on Bell's part (incorrect address / missing email address/line not being activated etc). At 4.20pm today I was told it would take another 24-48hrs. This service was for my daughetr at university who has been adversely impacted by this delay.Together with the unresolved speed issue with my own internet service I am seriously considering moving to alternate vendor as Bell is not able to provide the level and quality of service I expect.
Thank you.",1
250993,13-SEP-11,12-SEP-11,June,,en,174.89.59.151,barnes_34@sympatico.ca,13219216,000000119832551,1,1,I asked for a N router and was told I could not have one with my data plan.  An N router gives better wireless range and should have nothing todo with the data plan.  The response was here is a 25$ voucher which does nothing for my wireless range.  I will be investigating other Internet providers as a result.,1
250994,13-SEP-11,12-SEP-11,Kyle,,en,64.229.138.48,bkdk@sympatico.ca,13219548,000000119834903,5,4,On hold a long time.,5
250995,13-SEP-11,31-AUG-11,Karla,,en,70.52.91.93,m.angelini@sympatico.ca,13113559,000000119565850,4,4,,4
250996,13-SEP-11,26-AUG-11,Anthony Florence,,en,76.70.72.49,lpearson15@bell.net,13028537,000000119449046,4,5,I'm not sure if hst was removed from the $100.00 billing charge that was removed.,5
250997,13-SEP-11,12-SEP-11,Moses,,en,209.226.186.11,margje.fults@sympatico.ca,13227046,000000119809648,5,4,Everything was done to my satisfaction. Since we are through the phoneline or dial- up everything is really slow which you can do nothing about.,5
250998,13-SEP-11,12-SEP-11,Shoiab,,en,64.229.177.50,vgillett18@bell.net,13232542,000000119834239,3,3,answer the original question 'how long will my internet service be down approx',3
250999,13-SEP-11,10-SEP-11,Sinu,,en,70.27.143.39,larmour@sympatico.ca,13205818,000000119792181,3,,wish we could understand the accent of the person speaking.have received the part of the modem that was not working today tuesday setp.13 2011. it is now working,3
251000,13-SEP-11,12-SEP-11,Julie Anne,,en,69.159.177.31,gkhouzam@sympatico.ca,13223160,000000119823731,5,5,,5
251001,13-SEP-11,12-SEP-11,Julie Anne,,en,76.64.94.98,yeoman@sympatico.ca,13233012,000000119832558,5,5,"This Call Taker was exceptional.  Her patience difficult to believe, given the repetitive nature of her work. A great ambassador for Bell. Her professionalism countered the relative inefficiency of the Modem Exchange Program - which really needs an option of local outlet exchange vs the current delivery method.  Evolutionary internet expectation is return to functionality within hours, and not days - this is not current with those expectations.  The saving grace here was your Call Taker - she made up for the that other (area?) inefficiency. ",5
251002,13-SEP-11,12-SEP-11,Ivette,,en,70.53.102.32,mcarr001@sympatico.ca,13227430,000000119816548,5,4,nothing I can think of!,5
251003,13-SEP-11,12-JUL-11,Jonathan,,en,70.26.100.88,siramer@sympatico.ca,12573891,000000118426908,3,3,promised credits need to add in the next bills,3
251004,13-SEP-11,17-JUL-11,Moussa,,en,70.26.100.88,siramer@sympatico.ca,12621191,000000118540014,4,4,fulfil the promises,4
251005,13-SEP-11,27-JUL-11,Kaitlin,,en,70.26.100.88,siramer@sympatico.ca,12727677,000000118780841,4,4,so far all feels good,4
251006,13-SEP-11,12-AUG-11,Mathieu,,en,70.26.100.88,siramer@sympatico.ca,12888331,000000119123705,4,4,"take long time to accept some querry, need to reduce the timing of acceptance by the customer representatives, ",4
251007,13-SEP-11,12-SEP-11,Mike,,en,70.51.157.141,jamesriehl@sympatico.ca,13224104,000000119824803,5,5,,2
251008,13-SEP-11,12-SEP-11,Maher,,fr,65.93.1.13,germainlalonde@sympatico.ca,13223032,000000119829275,5,5,,5
251009,13-SEP-11,12-SEP-11,Wissem,,fr,216.208.211.42,jean66@bell.net,13224366,000000119831279,5,5,,5
251010,13-SEP-11,12-SEP-11,Mohamed,,fr,70.30.184.85,georgeslortie@sympatico.ca,13222998,000000119825682,4,5,Rien,5
251011,13-SEP-11,31-AUG-11,Naveenkumar,,en,50.101.164.58,parobertson_49@sympatico.ca,13084429,000000119571717,3,4,"Call was badly handled initially---escalated and handled well.  Generally I find first line support very poor and unknowlegable, and often with poor communication skills.",3
251012,13-SEP-11,12-SEP-11,Shakeel,,en,70.48.208.174,tabonyi@sympatico.ca,13231732,000000119835175,5,5,"Accent was very difficult to understand.
Perhaps a city in Canada would eliminate the accent barrier I experienced.",4
251013,13-SEP-11,29-AUG-11,Adam,,en,70.27.12.18,JoeFernando@bell.net,13047073,000000119494948,4,5,,4
251014,13-SEP-11,12-SEP-11,Sujay,,en,204.237.37.85,roslewis33@bell.net,13230248,000000119813196,5,5,"If the original internet installation had been done properly, three lengthy service calls would not have been necessary! The Tech support is fantastic, the installer was incompetent.",3
251015,13-SEP-11,12-SEP-11,Asma,,fr,67.71.168.138,marioforget@bell.net,13227154,000000119820501,5,2,Les imigre on a la difficulte ales comprendre avec leur language.,5
251016,13-SEP-11,10-SEP-11,Hugo,,en,69.156.29.116,barbarasamson@sympatico.ca,13202068,000000119794089,3,3,"The first woman I spoke to didn't seem to get what I wanted.  I was quite certain she wasn't giving me the plan I wanted so I called back and got someone who knew what they were doing.  The first woman seems bored, depressed and uninterested.  The second and third (one for internet and one for phones) were great.",3
251017,14-SEP-11,13-SEP-11,Mohamed Khalil,,fr,70.51.15.219,nicole.simonneau@sympatico.ca,13243342,000000119849626,3,4,me donner de l'information sur les différents services sans que je le demande car les personnes qui ne connaissent pas grand chose sur internet ne savent pas quelles questions poser,4
251018,14-SEP-11,12-SEP-11,Mohamed Nidhal,,fr,70.48.141.214,roseanne.pelletier@sympatico.ca,13230228,000000119829442,5,5,satisfaite donc rien,4
251533,13-SEP-11,10-SEP-11,Sihem,,fr,76.69.187.209,dianebeaudoin22@bell.net,13203414,000000119789042,5,5,,4
251534,13-SEP-11,12-SEP-11,Madhu,,en,74.12.1.61,redgravejean@bell.net,13229754,000000119827333,5,5,Excellent help but the accent made it difficult to understand.,5
251535,13-SEP-11,07-SEP-11,Asma,,fr,69.159.154.121,alain.grant@sympatico.ca,13160846,000000119714839,5,5,"Tout était parfait, Asma a été très aimable et professionnel.",5
251536,13-SEP-11,12-SEP-11,Sanjay,,en,216.185.83.194,pguedez@sympatico.ca,13229190,000000119835281,1,1,"-Improve technical level of representatives
-If a return call is ever offered by the representative or other Bell emaployees, please honor the promisse",1
251537,13-SEP-11,12-SEP-11,Shinoj,,en,216.185.83.194,pguedez@sympatico.ca,13229192,000000119835701,5,5,"-Standarize information, training and procedures. The exact same concern I had was successfully addressed by this reprentative but not by the representative I contacted 1.5 hrs earlier with whom I wasted my time and did not have an efficient answer to my inquiry.",3
251538,13-SEP-11,07-SEP-11,Ibrahim,,fr,70.29.247.127,brigitte.levesque@sympatico.ca,13162182,000000119714731,1,1,Résoudre mes problèmes relatés.,
251539,13-SEP-11,11-SEP-11,Shawn,,fr,184.145.251.183,jyboucher@bell.net,13213594,000000119806390,5,5,,5
251540,13-SEP-11,11-SEP-11,Luis,,en,74.12.47.185,roybnorab@sympatico.ca,13216202,000000119803478,1,1,"Fixed the problem.
Communicate in better English",2
251541,13-SEP-11,11-SEP-11,David,,en,74.12.47.185,roybnorab@sympatico.ca,13216204,000000119797438,3,3,"Was told the problem would be fixed within 24 hours.This did not happen.
Communication was better.",2
251542,13-SEP-11,11-SEP-11,Aguibou,,fr,70.26.198.133,pierre.linda@sympatico.ca,13215598,000000119801855,4,2,"on ma dit qu'on m'enverrais une copie de l'entente conclue dans le document
ayant le no de reference pré-citée en haut soit: 119801855
je devais recevoir ce document d entente par EMAIL a cette meme adresse électronique le jour meme. Ce que je n ai pas recu a ce jour. je demande a le recevoir tel que promis, On dirait que la communication est dure chez BELL.  Si quelqu un lit ce message, j aimerais avoir un suivi sur ce dossier en attente de vos nouvelle,   Pierre Courchesne  450-442-9890 .....  Merci ....",3
251543,13-SEP-11,10-SEP-11,Aprajit,,en,76.65.62.13,frederick.sheffer@sympatico.ca,13204076,000000119780773,5,4,,4
251544,13-SEP-11,12-SEP-11,Justine,,fr,197.31.66.177,srcanta@sympatico.ca,13231326,000000119817461,1,2,J'ai appeller pour annuler mon abonnement vers la mi-aout et ma demande n'a pas ete prise en compte. Quand j'ai appele fin aout on m'a demande de refaire une demande et on m'a facture le mois de septembre. Comme j'ai quite le pays fin aout cela m'a profondement deplu,1
251545,13-SEP-11,08-SEP-11,Celina,,en,70.24.76.182,dave.richards@sympatico.ca,13178050,000000119728803,4,1,,2
251546,13-SEP-11,09-SEP-11,Ralph,,fr,70.30.150.115,michelap@sympatico.ca,13196808,000000119768308,5,4,"On a fait le nécessaire pour qu'un technicien vienne corriger la situation. Mais dans mon cas, pour le wifi Internet, c'est le modem wifi qui n'est pas adéquat.",4
251547,13-SEP-11,12-SEP-11,Charles,,en,65.94.205.239,robert447@sympatico.ca,13230100,000000119814904,5,5,,5
251548,13-SEP-11,12-SEP-11,Hema,,en,70.51.130.38,brian_heyd@sympatico.ca,13219778,000000119829977,1,2,"
",1
251549,13-SEP-11,12-SEP-11,Youssef,,fr,76.64.240.246,nicoanick@sympatico.ca,13228496,000000119828262,3,2,J'avais demandé d'avoir un 40 Go supplémentaire de bande passante. Je croyais qu'il serait en mesure de faire le changement immédiatement mais j'ai dû attendre au lendemain que ma demande faite électroniquement soit traitée.,4
251550,13-SEP-11,12-SEP-11,Ricardo,,en,174.92.63.231,mlunardo@sympatico.ca,13227936,000000119827367,5,4,The gentleman that served me (Ricardo)took the time to help and address my concerns. He was very geniune and helpful. Very good mannerism and attitude displayed. He is certainly an asset to Bell. He should be commended for his work and congratulated by his management team. Job well done!,5
251551,13-SEP-11,09-SEP-11,Kamil,,en,76.69.27.3,lynski@sympatico.ca,13196056,000000119761244,5,5,Explain to me why I got charged for the extra time in the first place.,4
251552,13-SEP-11,12-SEP-11,Ricardo,,en,70.26.116.163,johnlederman@sympatico.ca,13224904,000000119834182,1,1,Fix the problem instead of lying to me about what it was. He told me that it was bell policy to block the pictures in my incomming email. something to do about spam. I am seriouslly considering moveing all my services to RODGERS,1
251553,13-SEP-11,09-SEP-11,Mario,,en,74.198.9.29,garyandjo@bell.net,13192950,000000119762008,5,5,nothig,5
251554,13-SEP-11,12-SEP-11,Sage-Fidele,,en,70.26.51.78,m-poulin@sympatico.ca,13226680,000000119833243,4,5,,5
251555,13-SEP-11,12-SEP-11,Aymen,,fr,74.12.225.220,boisvert.lise@sympatico.ca,13219648,000000119829352,5,5,rien,5
251556,13-SEP-11,12-SEP-11,Aymen,,fr,76.66.180.133,lysane.jacques@sympatico.ca,13226676,000000119814698,5,5,,4
251557,13-SEP-11,02-SEP-11,Sarah,,en,74.198.9.29,garyandjo@bell.net,13096443,000000119617762,4,4,connected our laptop to the new modem,5
251558,13-SEP-11,12-SEP-11,Mauricio,,en,174.91.102.176,ramnik.patel004@sympatico.ca,13229588,000000119819691,5,5,Actually Brent fixed my issue.Mauricio asked to call again as my computor jamed.,5
251559,13-SEP-11,12-SEP-11,Indhu,,en,65.95.224.79,salfamily@sympatico.ca,13230540,000000119808471,4,4,You could of given me back my unlimited internet downloading that I used to have but was cheated out of. Now I pay usage.,1
251560,13-SEP-11,03-AUG-11,Eliena,,en,74.14.119.24,m.kathrada@sympatico.ca,12795173,000000118928876,3,1,"I was getting 5mbps download speed on my internet service. However I am now told that the maximun speed I can get is 1.4mbps due to my location. Bell has failed to explain to my satisfaction how and why the speed has been degraded. Also, if this is the max that Bell can physically provide to me it raises issues of Bell's busines practices and ethics as I am being billed for a service that Bell staff tell me that they cannot provide. The service I am currently getting is rarely close to 1.4mbps-usually below 1mbps and as low as 535kbps. This is unacceptable to me. If Bell cannot provide me with high speed internet service in the city of Toronto then I will be looking at alternatives. 
Thank you.",1
251561,13-SEP-11,10-SEP-11,Cathrine,,en,65.92.13.53,tom.carbone027@sympatico.ca,13209222,000000119787126,5,4,not much..,5
251562,13-SEP-11,23-AUG-11,Rajesh,,en,174.89.113.101,agilks@sympatico.ca,12987205,000000119375637,3,3,"Your service person was not trained in setting up an internet connection through Outlook 2010.  How is this possible.  It took a very long time to get my issue resolved.  This is the kind of service I have come to expect from Rogers, not Bell.",3
251563,13-SEP-11,12-SEP-11,Reina,,en,174.89.64.218,darren.lambert@sympatico.ca,13221150,000000119826512,4,5,we had asked for a phone call and didn't receive one to meet the tech until the second visit,4
252042,15-SEP-11,14-SEP-11,Eliena,,en,65.92.133.219,giuliana_panetta@sympatico.ca,13252328,000000119864686,4,4,"Yes, the operator could have listened more carefully.  She was asked to help me with a specific internet question but proceeded to do something else.",4
252043,15-SEP-11,14-SEP-11,Slim,,fr,76.69.230.142,forestlenoir@sympatico.ca,13251782,000000119887235,5,5,,5
252044,15-SEP-11,13-SEP-11,Niyaz,,en,70.24.148.145,c.musselman@sympatico.ca,13235214,000000119849620,2,2,Resolve my issue.,
252045,15-SEP-11,13-SEP-11,Sujay,,en,174.92.99.247,itkreiger@bell.net,13238998,000000119838046,5,5,keep up the good work,5
252046,15-SEP-11,14-SEP-11,Asma,,fr,67.68.132.54,joscelyn.michaud@sympatico.ca,13254050,000000119864184,5,5,Rien.  On a bien résolu mon problème.,5
252047,15-SEP-11,14-SEP-11,Naoufel,,en,76.69.114.133,alain.h9@sympatico.ca,13248068,000000119873647,1,1,"it is fucken sad graham bell would be so disappointed with is pride company....language,poor service,disorganize",1
252048,15-SEP-11,14-SEP-11,Mario,,en,76.71.179.128,b-lwallace@bell.net,13248662,000000119864162,5,5,"Mario was profesional, efficient and polite. He quietly listened as I explained my problem and what I had tried to do to resolve it.  He passed mje to tech. (Karmen) who likewise was of the same character.

The tech./repairman, Marco was prof. and polite and efficient as well.",5
252049,15-SEP-11,14-SEP-11,Siddiqui,,en,65.94.254.182,peter136@bell.net,13257796,000000119868904,5,5,,4
252050,15-SEP-11,14-SEP-11,Gavin,,en,184.146.140.43,blawes@sympatico.ca,13249086,000000119863715,5,4,"I had a great experience with your agent, Gaurav. He was very patient and very helpful. He made the call a pleasant experience.",5
252051,15-SEP-11,14-SEP-11,Jose,,en,69.158.76.213,fwquinn@sympatico.ca,13251980,000000119871577,3,1,I was put on hold and eventually hung up as I waited too long of time. when someone did call me back they had no idea what i was inquring about,3
252052,15-SEP-11,14-SEP-11,Khouloud,,fr,69.156.202.70,yvoncol@bell.net,13261160,000000119867784,3,3,,4
252053,15-SEP-11,14-SEP-11,Michel,,fr,206.172.0.205,sguay60@sympatico.ca,13259216,000000119887791,2,1,Réponse plus rapide 40 minutes d'attente en ligne - Le problème n'est pas résolu.,2
252054,15-SEP-11,14-SEP-11,Travis,,fr,76.69.181.50,jrgrondin@sympatico.ca,13254128,000000119870113,4,4,,4
252055,15-SEP-11,12-SEP-11,Mohamoud,,en,70.52.74.165,wordofmouth@bell.net,13232904,000000119812402,2,1,still must enter new password every time I send an email!!,2
252056,15-SEP-11,14-SEP-11,Krishidhar,,en,70.55.39.169,steve.plezer@sympatico.ca,13259704,000000119886055,4,4,Have the call center in Canada or at least North America.,4
252057,15-SEP-11,14-SEP-11,Justin,,en,70.52.229.217,jaayers@sympatico.ca,13253196,000000119867139,5,5,ibeenwith bell internet fromyear2000 they have bbenthere for me many time  thank you,5
252058,15-SEP-11,14-SEP-11,Mohamed Khalil,,fr,70.53.218.92,benoit.walsh@sympatico.ca,13248884,000000119863483,5,5,,5
252059,15-SEP-11,14-SEP-11,Wissem,,fr,65.92.4.134,amerineau@sympatico.ca,13248236,000000119883355,5,4,rien,5
252060,15-SEP-11,14-SEP-11,Cindy,,fr,76.64.202.62,desinvolte@sympatico.ca,13250620,000000119867197,4,4,,4
252061,15-SEP-11,12-SEP-11,Ruth,,en,174.91.5.190,dmeeks9@sympatico.ca,13221694,000000119820044,5,5,All was good!!!,4
252062,15-SEP-11,14-SEP-11,Christianne,,en,76.70.102.129,tosali-farms@bell.net,13260374,000000119876653,3,3,"The loyalty officer was helpful, but we still don't have reliable internet and I had to call again this morning to have a tech fix my email.  I had internet, but my email address was inaccessible.  Tech fixed the problem - for now.",2
252063,15-SEP-11,14-SEP-11,Mohamed,,fr,50.100.104.66,denisfrigon@sympatico.ca,13250594,000000119870955,5,5,Tout est excellent,5
252064,15-SEP-11,14-SEP-11,Reginald,,fr,174.90.94.2,benoitlafontaine@sympatico.ca,13248886,000000119868443,1,1,"JÀI MENTIONNÉ QUE MON CABLE EXTERIEUR QUI ENTRE DANS MA MAISON IL TIENT PAR DU TAPE ELECTRIC ET QUE JE VOULAIS QU'IL VIENNENT RECTIFIÉ CE PROBLEME ET ILS ONT REFUSÉS ILS ONT TESTER MA CONNECTION ET MON DIT QUE TOUT ETAIT BON MAIS JE SAIS QUE QUAND JE SUIS SUR MON INTERNET ET QU'IL Y A UN AUTRE QUI EST EN MEME TEMPS QUE MOI SANS MEME DOWNLOADER MA CONNECTION BAISSE, JE CROIS QUE JE VAIS VERIFIER POUR TOUT TRANSFERER AVEC COGECO ILS ONT TOUT VOS SERVICE ET SEMBLENT VOULOIR NOUS AIDEZ..... BONNE JOURNÉE JE SUIS UN CLIENT DE LONGUE DATE CHEZ VOUS MAIS QUI NE COMPTE PAS. Benoit L",1
252065,15-SEP-11,14-SEP-11,Arun,,en,67.68.52.221,mdeveny@sympatico.ca,13256188,000000119874206,5,5,"nothing,thank you",5
252066,15-SEP-11,14-SEP-11,Borhen,,fr,70.26.223.163,andr.pelletier@sympatico.ca,13248286,000000119878420,3,1,"En janvier 2001, on m'a proposé FIBER 7 pour 34.95$ par mois, voilà que c'est rendu à à 47.95$ moins un crédit de 5.00$, et j'ai payé le moden 49.95$. 
Chez Bell les prix augmentent constamment. Mon service de téléphonie 
a augmenté de 1,11$ depuis le 21 août dernier. J'ai de nouveaux frais de connection interurbain de 2.95$. Mon Hébergement Web me coûte maintenant 21.99$ au lieu de 20.00$ ( pour un site de photos personnelles) c'est cher! Je paie toujours 30.00$ par année pour mon nom de domaine andrepelletierartian.com, ce qui d'après quelques amis est très cher.
Je suis donc en ce moment en période de réflexion au sujet de tous mes services chez Bell. ",2
252067,15-SEP-11,14-SEP-11,Andy,,en,70.31.55.154,jastrix@sympatico.ca,13253414,000000119875080,4,4,I can not not think of any thing. I thought Andre did a good job getting our e mail up and running again. Thanks,4
252068,15-SEP-11,14-SEP-11,Tony,,en,64.231.14.146,june@bell.net,13254242,000000119877398,5,5,,5
252069,15-SEP-11,14-SEP-11,Daniel,,fr,70.53.172.89,jean-marc.drapeau@sympatico.ca,13253520,000000119875935,4,4,,4
252070,15-SEP-11,14-SEP-11,Victoria,,en,74.15.47.250,lzister@sympatico.ca,13255486,000000119868006,5,5,,5
252071,15-SEP-11,14-SEP-11,Samia,,fr,70.24.196.162,tremblay_n@sympatico.ca,13260418,000000119863312,5,4,,3
252072,15-SEP-11,14-SEP-11,Tyler,,en,132.246.114.212,lleonardi@sympatico.ca,13255254,000000119887323,5,4,the wait time,5
252073,15-SEP-11,14-SEP-11,Alpha,,fr,207.236.194.136,tpetyt@sympatico.ca,13260394,000000119884718,3,1,"51 minutes au téléphone pour m'informer qu'il fallait que je rappelle aujourd'hui pour finaliser la discussion car le service des offres globales était fermé. Votre conseillé a essayé autant que possible de m'aider. Malheureusement impossible de confirmer mon forfait internet et donc mon forfait total.
Je trouve déplorable que Bell ne soit pas en mesure de respecter ses engagements contractuels et que je sois chaque année obligé de rappeler le service  financier pour régler des problèmes de facturation.",1
252074,15-SEP-11,14-SEP-11,Leni,,en,174.93.70.6,watsonf@sympatico.ca,13260800,000000119881150,5,5,"Nothing, the technician was very patient and helpful/",5
252524,15-SEP-11,14-SEP-11,Ryan,,en,24.109.43.88,kim.frank@sympatico.ca,13254590,000000119874265,3,3,"very dishonest company, misleading money grabbers",1
252525,15-SEP-11,14-SEP-11,Sandra,,en,70.24.115.214,tagonsalves_4@sympatico.ca,13259988,000000119871497,4,4,,5
252526,15-SEP-11,14-SEP-11,Balaji,,en,76.70.115.152,dragreen@sympatico.ca,13251000,000000119887687,5,5,,5
252527,15-SEP-11,10-SEP-11,Abir,,fr,67.70.51.111,choinieredan@sympatico.ca,13202744,000000119787432,5,5,,5
252528,15-SEP-11,14-SEP-11,Deo,,en,74.12.145.84,rita.patel2@sympatico.ca,13258470,000000119863477,4,4,This was the second time i had to phone about the discount that was to be applied.It would have been better if the discount had been applied when i phoned the first time,4
252529,15-SEP-11,13-SEP-11,Andy,,fr,184.144.178.213,PHILIPPELESSARD007@sympatico.ca,13233464,000000119861721,5,5,,5
252530,15-SEP-11,14-SEP-11,Slah,,fr,174.91.18.59,michel.benjamin@sympatico.ca,13256388,000000119884821,5,5,,5
252531,15-SEP-11,14-SEP-11,Hadhemi,,en,70.26.184.77,carol114@sympatico.ca,13249512,000000119863429,5,5,,4
252532,15-SEP-11,13-SEP-11,Soumaya,,fr,174.93.147.243,l.st-onge@sympatico.ca,13240894,000000119848540,3,,je n'ai pas recu de confirmation de l'ajout de 40 GO à mon compte d'internet et je ne peux le voir sur mon dossier.,4
252533,15-SEP-11,14-SEP-11,Zied,,fr,65.92.169.120,marcel.fortin5@sympatico.ca,13255754,000000119878253,2,1,savoir que je téléphonai du québec. Ne pas essayer de me vendre un noveau modem et surtout pas en euro. Ne pas me racrocher la ligne deux fois de suite et revenir sur la ligne en pensant que  j'étais le collegue du québec .,2
252534,15-SEP-11,14-SEP-11,Reuben,,en,69.159.176.83,judij@sympatico.ca,13254164,000000119875969,3,3,,4
252535,15-SEP-11,13-SEP-11,Guylaine,,fr,184.145.217.44,lphilpelletier@sympatico.ca,13241524,000000119844897,4,4,Que Bell se dépêche à nous connecter sur câble à fil optique avant que nous passions à Videotron.,
252536,15-SEP-11,12-SEP-11,Med Amine,,fr,70.30.180.67,charlotte.drapeau@sympatico.ca,13220382,000000119833617,3,2,"J'ai dû appeler à trois reprises avant que mon problème soit résolu. C'est Mme Ivonne qui a finalement, et très aisément trouver la solution à mon problème. Chapeau Mme Ivonne!",4
252537,15-SEP-11,13-SEP-11,Syed Mustafa,,fr,174.93.199.104,charlesvilleneuve@bell.net,13235566,000000119851378,4,4,rien!!! tout est beau..!!!!merci beaucoup!!!...,5
252538,15-SEP-11,10-SEP-11,Evangeline,,en,70.53.94.159,ski.doo@sympatico.ca,13208670,000000119785646,1,,"Stop passing me from department to department, put me on with someone who actually knows what they are doing and do what they say they are going to do.  I spoke with several people not just Evangeline and completely lost track of who finally got the job done.",
252539,15-SEP-11,14-SEP-11,Mahender,,en,76.69.135.46,earnott@sympatico.ca,13251176,000000119869547,5,5,Everything went well and we were very satisfied.,5
252540,15-SEP-11,07-JUL-11,Ailigha,,en,70.50.193.163,p_yuen@sympatico.ca,12529027,000000118294320,3,1,"Thank god I just retrive this e-mail.  Initially everything was done to my satisfaction.  But the next month bill came in everything that was promise was not done...just like my cell phone plan with Bell....'You are the Best' at this!
Can't wait to drop my cell phone plan when it comes up for renewal....now I'm waiting to see how your customer service will be for my phone and internet service!",2
252541,15-SEP-11,13-SEP-11,Mohamed,,fr,174.91.235.174,djamal.berbiche@sympatico.ca,13236738,000000119855478,5,5,,5
252542,15-SEP-11,01-SEP-11,Gilbert,,en,70.54.22.136,raidycan@sympatico.ca,13104863,000000119594323,5,5,,5
252543,15-SEP-11,05-SEP-11,Shashank,,en,65.95.139.133,jimgreen@bell.net,13137882,000000119668842,4,4,,4
252544,15-SEP-11,14-SEP-11,Rajni,,en,174.94.37.108,mooregang5@sympatico.ca,13256756,000000119886703,2,2,"hire people who can actually speak english properly so I don't have to say ""pardon me"" 20 times",2
252545,15-SEP-11,13-SEP-11,Shawn,,en,74.14.25.97,shannonkhan@sympatico.ca,13245484,000000119857892,4,4,,3
252546,15-SEP-11,12-SEP-11,Rodrigues,,en,67.70.153.63,Wjaggers@bell.net,13218070,000000119832598,4,4,,4
252547,15-SEP-11,13-SEP-11,Duncan,,en,70.51.52.245,john.lori2@sympatico.ca,13239980,000000119851857,5,5,The fellow (name?) was very knowledgeable. I hope to get him again if I need more help!,5
252548,15-SEP-11,13-SEP-11,Kyle,,en,70.24.160.58,helen.lee2@sympatico.ca,13238608,000000119862149,4,4,Less wait time and better wait music.,5
252549,15-SEP-11,14-SEP-11,Elsy,,en,174.89.60.246,toshla@sympatico.ca,13260378,000000119886315,1,1,Fixed the problem,1
252550,15-SEP-11,14-SEP-11,Sowmya,,en,70.27.59.169,vitesse10@bell.net,13260696,000000119881213,5,5,"nothing at all,the lady was absolutely professional.",5
252551,15-SEP-11,14-SEP-11,Kurt,,en,76.71.98.70,joeyd67@sympatico.ca,13253948,000000119865346,4,4,,5
252552,15-SEP-11,14-SEP-11,Sarah,,fr,174.91.16.126,de.cloutier@sympatico.ca,13250496,000000119876428,5,5,,1
252553,15-SEP-11,14-SEP-11,Mohamed Sabry,,fr,174.91.16.126,de.cloutier@sympatico.ca,13250498,000000119865027,1,1,"votre employe m,a faite faire toutes sortes de singeries et cela n'a rien donner il me dit d'appeler un thecnitien en informatique quand le vrai probleme a ete trouver en un temps record par la damme qui m'a parler en pm",1
252554,15-SEP-11,09-SEP-11,Walid,,fr,174.92.195.170,lorraine.chevrette2@sympatico.ca,13195878,000000119758749,3,1,vérifier avec moi mes protocoles internet avec sympatico,3
252555,15-SEP-11,08-SEP-11,Daniel,,en,65.94.122.134,asd.brown@sympatico.ca,13176156,000000119743365,3,4,"Modem failed and was reported on Thursday. Replacement modem was not given to Purolator until Monday. That delay is disgusting. You obviously don't care about your customers. I suspect that the PROBLEM is with Bell MANAGEMENT, NOT Daniel!!",2
252556,15-SEP-11,14-SEP-11,Elmer,,en,184.147.1.144,jaspearc@sympatico.ca,13253413,000000119876374,4,4,"Your rep Elmer was most helpful and knew how to solve my problems quickly.

However, I cannot connect my laptop via wireless.  Elmer could not find my connection and changed to Bell 777. Now no longer see network and message says no connection, restricted, not found.

I'll call when I have time to spend.

 ",4
252557,15-SEP-11,12-SEP-11,Thitola,,en,69.159.72.234,johnson66@bell.net,13224926,000000119832851,5,5,,5
252558,15-SEP-11,14-SEP-11,Elsy,,en,67.71.45.183,jbenetello@sympatico.ca,13253440,000000119884963,3,3,"I had to hold on line for sevral minutes and even asked if he could call back. He said no I had to hold , not sure why?",3
252559,16-SEP-11,15-SEP-11,Badreddine,,fr,70.26.223.102,diagnostic@sympatico.ca,13264670,000000119902551,4,4,"excellent ,bonne écoute ",5
251019,14-SEP-11,12-SEP-11,Mohamed Sabry,,fr,70.48.141.214,roseanne.pelletier@sympatico.ca,13230230,000000119829190,5,5,rien tout ok,4
251020,15-SEP-11,13-SEP-11,Ajay,,en,74.12.184.111,ronaldberenbaum@sympatico.ca,13244832,000000119846417,5,4,you did fine,4
251021,15-SEP-11,13-SEP-11,Lobna,,fr,184.148.250.47,jean.belliveau@sympatico.ca,13239446,000000119850280,5,5,,5
251022,15-SEP-11,14-SEP-11,Veerapuram,,en,70.26.65.184,wilfred.newman099@sympatico.ca,13260906,000000119888534,4,4,,5
251023,15-SEP-11,14-SEP-11,Noureddine,,fr,67.71.94.251,gpiffard@bell.net,13252454,000000119885470,3,2,"avoir un site où on aurair pû aller chercher nous même un nouveau ""router"". Le gars nous a dit que c'était le ""router"" qui n'est plus fonctionel. Hors, l'internet vient de nous revenir... alors, nous ne savons vraiment pas si le problème est dû au ""router"". merci",2
251024,15-SEP-11,14-SEP-11,Andy,,en,70.29.128.81,hklapow@sympatico.ca,13252856,000000119887201,4,4,,3
251025,15-SEP-11,12-SEP-11,Soumaya,,fr,70.24.236.47,lucie.gilbert@sympatico.ca,13226562,000000119824130,5,5,,5
251026,15-SEP-11,14-SEP-11,Divya,,en,65.93.116.228,robin.hammond@sympatico.ca,13258596,000000119867997,5,4,,4
251027,15-SEP-11,12-SEP-11,Wissem,,fr,70.55.209.36,claudeetmichele@sympatico.ca,13220630,000000119834110,2,1,,3
251028,15-SEP-11,14-SEP-11,David,,en,64.231.164.79,donnellwright@sympatico.ca,13250926,000000119870570,5,5,NOTHING,5
251029,15-SEP-11,11-SEP-11,Victor Gabriel,,en,184.144.69.146,mottrams@sympatico.ca,13215004,000000119797809,5,5,,5
251030,15-SEP-11,14-SEP-11,Rain,,en,99.241.183.178,RAYCHEL1426@sympatico.ca,13247726,000000119865169,1,1,"When a customer says that there is a problem with your wireless  Internet, and you know that there realy is a problem, you don't make it drag for montht's without fixing it.",1
251031,15-SEP-11,14-SEP-11,Abdelalim,,fr,70.53.145.233,brosseau.laplante@sympatico.ca,13249314,000000119866268,2,2,répondre a mes questions clairement et trouvé une solution. ,1
251032,15-SEP-11,05-SEP-11,Vikram,,en,70.29.1.169,brenda_101@sympatico.ca,13134454,000000119660060,5,5,,4
251033,15-SEP-11,14-SEP-11,Hana,,fr,67.68.146.179,robertleo@sympatico.ca,13258580,000000119866197,3,3,,4
251034,15-SEP-11,14-SEP-11,Cecelia,,en,65.92.55.8,peppin2@sympatico.ca,13257748,000000119877156,5,5,,5
251035,15-SEP-11,14-SEP-11,Allan,,en,70.27.45.77,mausen@bell.net,13256092,000000119872032,4,4,I had a hard time hearing the representative. The volume needs to be increased.,5
251036,15-SEP-11,14-SEP-11,Ronalie,,en,174.94.29.224,terrinovick@sympatico.ca,13260122,000000119873416,5,5,"The automated message tree did not recognize my home phone for the internet service about which I was calling. I had to redial and opt for "" i don't have a phone number"" to get to an agent. Aggravating!",4
251037,15-SEP-11,14-SEP-11,Firas,,fr,67.68.144.152,nic.marchand@sympatico.ca,13257134,000000119874364,3,4,rien tout est correct,3
251038,15-SEP-11,14-SEP-11,Margaret,,fr,70.29.250.126,health.vifad@sympatico.ca,13252776,000000119875020,5,4,,4
251039,15-SEP-11,14-SEP-11,Shinoj,,en,184.146.121.144,prowde@bell.net,13258026,000000119887727,2,1,"Do not cut off the call.If by accident call is cut off, call back the customer.",3
251040,15-SEP-11,14-SEP-11,Mohammed,,en,174.92.110.173,rcaug@sympatico.ca,13258268,000000119874848,3,3,"Since u sent me the new modem i cannot reach my computer fartherst from it. before u sent new modem i did not have any problems reaching it. your representative didnt know how to fix this. Shall I go back to my old modem??? and , if i do will i get a rebate from your crappy new one???",3
251041,15-SEP-11,14-SEP-11,Sam,,en,69.158.122.152,gemini46@sympatico.ca,13252152,000000119888160,4,4,"Sal was extremely kind to me, they put on hold for 45 minutes,I was very disappointed",4
251042,15-SEP-11,14-SEP-11,Ryan,,fr,74.12.229.66,jmdarveau@sympatico.ca,13253862,000000119880942,4,4,,5
251043,15-SEP-11,14-SEP-11,Achref Badii,,fr,184.144.145.139,francedm1@bell.net,13251818,000000119888118,5,5,,5
251044,15-SEP-11,14-SEP-11,Robert,,en,64.235.108.51,wyntoria@bell.net,13261004,000000119873765,5,4,"Initially waited for >20 minutes on hold ,had to call back at a later time",4
251045,15-SEP-11,13-SEP-11,Med Hedi,,fr,174.95.122.50,21pierre@bell.net,13233188,000000119861616,5,4,,5
251046,15-SEP-11,14-SEP-11,Carlos,,en,76.68.110.136,mala.bridgemohan@sympatico.ca,13255668,000000119871038,4,4,,5
251047,15-SEP-11,12-SEP-11,Thitola,,en,70.48.187.26,mjwood@sympatico.ca,13227896,000000119827634,3,3,The problem was not solvable by phone or internet.,4
251048,15-SEP-11,14-SEP-11,Sharadha,,en,70.29.237.176,mjmccartney@sympatico.ca,13256554,000000119877787,5,5,,5
251049,15-SEP-11,14-SEP-11,Clarisse,,fr,64.229.51.22,danna20@bell.net,13250372,000000119866962,3,3,"Suite à une panne d'électricité, l 'employée n'a pu terminer son intervention.",4
251050,15-SEP-11,14-SEP-11,Marco,,fr,64.229.51.22,danna20@bell.net,13250374,000000119867733,4,4,"J'aurais aimé qu'on aille pus loin. Faire en sorte que je puisse me servir de ma nouvelle adresse e-mail, en l'installant sur mon mac, i.e. l'inscrire afin de recevoir ou envoyer des e-mail. Inscrire les ""stmp""  ou autres choses dont je ne comprends rien. ",4
251051,15-SEP-11,14-SEP-11,Anna marie,,en,70.51.124.106,tristan.mills@sympatico.ca,13260428,000000119872014,5,5,,4
251052,15-SEP-11,08-SEP-11,Emely,,fr,184.144.131.73,diane.lemaire2@sympatico.ca,13178374,000000119736276,4,4,,4
251053,15-SEP-11,13-SEP-11,Wynbert,,en,65.95.153.100,the_seeker@sympatico.ca,13246380,000000119853605,5,5,,4
251054,15-SEP-11,14-SEP-11,Fathi,,fr,50.100.108.17,leandre.audet@sympatico.ca,13254982,000000119885168,4,4,Pas de suggestion.,4
251055,15-SEP-11,14-SEP-11,Prince,,fr,174.92.239.82,jlamirande@sympatico.ca,13253842,000000119876523,5,4,tout est bien,5
251056,15-SEP-11,13-SEP-11,Mouna,,fr,70.53.168.128,cmmc1@bell.net,13235866,000000119840762,5,5,,5
251057,15-SEP-11,06-SEP-11,Fodie,,fr,174.93.237.22,blc65@sympatico.ca,13145806,000000119696081,2,1,"Après tous mes appels téléphoniques, et après toutes les fois où je leur ai suggéré de m'envoyer un nouveau modem, j'ai réussi finalement  (après 3 semaines) à corriger mon problème. Et effectivement, ça semblait être l'ancien modem qui était la source de  tous mes problèmes, puisque depuis l'installation du nouveau modem, la connection est super et fonctionne à tous les coups. Merci! Enfin vous m'avez envoyé un nouveau modem. Et je l'ai reçu dans un court délais de 2 jrs.
C'est seulement le délais de 3 semaines pour trouver le problème qui m'a dérangée, pas nécessairement le service donné par vos agents téléphoniques qui étaient courtois, polis et attentionnés à mon problème. 

 ",3
251058,15-SEP-11,14-SEP-11,Syed Mustafa,,en,76.68.97.158,karl.schutt@sympatico.ca,13254384,000000119870008,5,4,,5
251059,15-SEP-11,14-SEP-11,Mohamed,,fr,70.30.179.232,gilles091@sympatico.ca,13252276,000000119882175,4,3,,5
251060,13-SEP-11,12-SEP-11,Luc,,en,74.12.36.117,doebill@sympatico.ca,13221720,000000119825059,5,5,"Nothing, the guys were excellent",5
251061,13-SEP-11,12-SEP-11,Bryan,,en,76.70.117.135,scott.marshall010@sympatico.ca,13230736,000000119819931,5,5,Nothing,5
251564,15-SEP-11,14-SEP-11,Zohra,,fr,70.51.35.203,nicole.rivet99@sympatico.ca,13257166,000000119869740,1,1,"connaître les ordinateurs, après 45 minutes votre technicienne m'a dit de faire changer ma carte wireless de mon ordi qui était brulée. Le technicien suivant Keith a résolu mon problème sans accéder a mon ordi.",2
251565,15-SEP-11,14-SEP-11,Edwin,,en,213.27.218.2,elsner@sympatico.ca,13251362,000000119879402,1,1,"I find it completely inexcusible that bell can shut down my internet service for repair without providing any advance notice of the service interuption. I have a business to run and cannot afford to have clients not be able to be in contact with me or receive vital documentation while my internet service is down for hours with no one at bell knows when the service will be working again. Having a stable internet connection is vital for my business to function. I will likely be contacting my legal counsel to determine what course of action I can take against Bell due to the loss of business I occurred, and I seriously need to reassess my over 10 year relationship with Bell to see if it is now time to take by business elsewhere.",1
251566,15-SEP-11,14-SEP-11,Keith,,fr,70.51.35.203,nicole.rivet99@sympatico.ca,13257164,000000119876643,5,5,en peu de temps et avec compétence,5
251567,15-SEP-11,14-SEP-11,Sowjanya,,en,184.146.65.145,brdouglas@sympatico.ca,13249238,000000119879687,5,5,"Nothing against Sowjanya but it would be better if the calls were handled in Canada because of the problem sometimes caused with foreign accents.  Also, the jobs are needed in Canada",4
251568,15-SEP-11,13-SEP-11,Diddharth,,en,69.158.71.90,pudman@bell.net,13244212,000000119858123,2,1,"I called about slow internet and the rep I was talking to couldn't fix the problem.  He was going to put me on hold for more than 5 minutes while he waited for his supervisor.  I said I didn't have time, so call me back the next day and no one did.  ",1
251569,15-SEP-11,14-SEP-11,Melvin,,en,65.92.125.39,ericb2005@sympatico.ca,13251442,000000119882828,4,4,,4
251570,15-SEP-11,14-SEP-11,Siddiqui,,en,74.14.94.156,johnstonbj@sympatico.ca,13254022,000000119870700,5,5,Every time I have spoken to your service reps I have been completley sadisfied with the exception of once.,5
251571,15-SEP-11,14-SEP-11,Kanni,,en,70.48.249.71,fendley3@sympatico.ca,13251676,000000119882484,3,3,I was told to call back an hour later as it was referred to the Hi Speed Contact centre.   When I called the number they had closed at 9 pm,3
251572,15-SEP-11,13-SEP-11,Hugo,,en,70.48.5.124,ajindrich@bell.net,13233800,000000119845048,5,5,"the person who instol my computer and s telefon was no good,he did half  the job",
251573,15-SEP-11,14-SEP-11,Stephen,,en,174.89.195.3,g-wgraham@sympatico.ca,13251990,000000119870129,1,1,"Initially I spoke to an East Indian gentleman (I think) and he was extremely polite and patient. After trial and error, he referred me to the Testing Dept. A girl, named Jen, with a French accent served me.  Very rude and impatient. Check the recording. She didn't think I was technical enough for her. If I was technical enough, I would not need her help. She was completely useless and would not listen to me.  I think she is a liability to your service. When I told the gentleman I did not know much about computers, he said that's alright and proceeded to help me in anyway possible.  My son-in-law who is technical came and solved the problem.  
Another thing, I might not be the most technical person, but I have expertise and knowledge in other areas and do not have one hour to waste, on press this number, press that number. ",2
251574,15-SEP-11,14-SEP-11,Jose,,en,70.27.21.187,wparsons51@sympatico.ca,13260980,000000119885358,5,5,nothing i can think of,5
251575,15-SEP-11,14-SEP-11,Moncef,,fr,76.67.158.58,fsantos@sympatico.ca,13251950,000000119881250,4,4,,4
251576,15-SEP-11,14-SEP-11,Luis,,en,184.144.71.26,cliff.sennuck@sympatico.ca,13250032,000000119888484,5,5,great help,5
251577,15-SEP-11,14-SEP-11,Andy,,en,70.27.74.33,efavaro@sympatico.ca,13251250,000000119886236,4,4,,4
251578,15-SEP-11,13-SEP-11,Lakshmi,,en,50.101.48.202,jdsummers@sympatico.ca,13239410,000000119857016,5,5,None that I can think of.,5
251579,15-SEP-11,14-SEP-11,Karim,,fr,70.29.200.108,yves52@sympatico.ca,13261146,000000119886786,5,5,"rien
",5
251580,15-SEP-11,13-SEP-11,Andrew,,en,174.92.102.12,mgtuff@bell.net,13242478,000000119837737,5,4,,5
251581,15-SEP-11,14-SEP-11,Mohammed,,en,65.92.92.162,djfranklin@sympatico.ca,13250776,000000119888043,5,5,,5
251582,15-SEP-11,31-AUG-11,Kranthi,,en,174.89.179.221,afrumkin@sympatico.ca,13070335,000000119569565,4,1,,2
251583,15-SEP-11,14-SEP-11,Stephane,,fr,69.157.95.17,mercier.gravel@sympatico.ca,13256288,000000119863855,5,5,,5
251584,15-SEP-11,13-SEP-11,Abid,,en,76.69.133.102,desiree.williams@sympatico.ca,13236582,000000119855675,5,4,,5
251585,15-SEP-11,14-SEP-11,Max,,en,70.49.149.206,lindamaria.lowe@sympatico.ca,13255166,000000119874875,5,5,,4
251586,15-SEP-11,14-SEP-11,Adnene,,fr,70.29.239.94,yfortin000@sympatico.ca,13261074,000000119872874,4,4,"  je suis dans l'attente du cable
   FIBE dans ma région",4
251587,15-SEP-11,12-SEP-11,Cheker,,fr,67.68.102.104,carmena8@sympatico.ca,13220068,000000119822858,4,4,difficulter a entendre le technicien dans le cas de partage ,5
251588,15-SEP-11,14-SEP-11,Kurt,,en,76.70.86.50,jhjohnk@sympatico.ca,13253746,000000119870095,5,5,Have more English speaking people such as Kurt,5
251589,15-SEP-11,14-SEP-11,John,,en,70.27.232.244,faye.smith@sympatico.ca,13251652,000000119886476,4,3,,4
251590,15-SEP-11,14-SEP-11,Ahmed,,en,70.27.232.244,faye.smith@sympatico.ca,13251654,000000119884585,4,3,,4
251591,15-SEP-11,14-SEP-11,Sarra,,fr,76.67.187.119,roussel.michelle@bell.net,13258724,000000119867658,4,4,,4
251592,15-SEP-11,14-SEP-11,Lahouari,,en,74.14.19.99,madmcl@sympatico.ca,13255604,000000119867154,5,5,"Nothing, my call was answered very quickly, and Lahouari was very very gentle and nice to talk to. I told him I was old and wanted to give it a try.
he was very helpful. If I could ask for someone again, I would ask for him.",5
251593,15-SEP-11,14-SEP-11,Jeanette,,fr,70.29.241.231,gjl@sympatico.ca,13252340,000000119878139,4,4,J'espere que Bell Canada peut rester competitive pour ne pas augmenter les prix  a ses clients fideles.,2
251594,15-SEP-11,13-SEP-11,Romy,,fr,70.52.92.137,lesdes1@sympatico.ca,13241160,000000119840894,5,5,,5
251595,15-SEP-11,03-SEP-11,Jose,,en,70.51.224.32,c.walmsley@sympatico.ca,13118017,000000119634022,5,5,,4
251596,15-SEP-11,14-SEP-11,Hussain,,en,76.65.11.210,jreidconsulting@sympatico.ca,13254124,000000119866469,1,2,"accountability,,I was ""escalated"" twice,,,finally told a ""specialist"" would call,,gave me a 3 hour window,,,no call,,called back enhanced service number,,,that person seemed knowledgeable (first one)..assured me problem was at Bell's end and would be cleared up in several days,,I hope he's right",2
251597,15-SEP-11,13-SEP-11,Christopher,,en,76.64.209.24,rvdixon@sympatico.ca,13245032,000000119856666,5,5,nothing,5
251598,15-SEP-11,14-SEP-11,Valerie,,en,69.157.101.19,dmsandybay@sympatico.ca,13250827,000000119868344,5,5,excellent service and very friendly nothing could be better...thanks,5
252075,15-SEP-11,13-SEP-11,Celina,,en,65.94.134.189,willlee@sympatico.ca,13247168,000000119845344,4,4,"She changed me to Windows Live Mail but when everything from my old email was transferred over not everything came.  My in box does not have all my emails, I have very old email addresses & some that I use often are not there!!!!!
She solved the internet connection but now I am having problems with Windows Live Mail.",4
252076,15-SEP-11,14-SEP-11,Sowmya,,en,76.67.194.7,fdoyle2@sympatico.ca,13251664,000000119874415,4,4,,4
252077,15-SEP-11,08-SEP-11,Bry,,en,70.50.35.131,allan.peace@sympatico.ca,13175774,000000119731953,2,4,"The representative told me that my request to use Purolater to deliver my modem the next day was NOT possible but the next day it showed up by Purolater.  I almost canceled all my Bell services (i.e. Home Phone, Cell and Internet) in the meantime.  He was also difficult to hear and understand. ",2
252078,15-SEP-11,07-SEP-11,Priyanka,,en,70.53.106.13,sandythistle@sympatico.ca,13172778,000000119705304,5,1,I don't think anything could have been done better.  She tried absolutely everything to get my Net service up and running for at least 1 1/2 hrs.  After that I was transferred to another dept.,5
252079,15-SEP-11,10-SEP-11,Melissa,,en,206.47.87.210,mn.wales@sympatico.ca,13206918,000000119787490,4,4,Increase the speed of the actual internet service.  Melissa was excellent and managed to improve our internet speed but would still like it faster.,3
252080,15-SEP-11,14-SEP-11,Aida,,fr,174.95.122.105,pacollin@sympatico.ca,13257454,000000119865526,2,2,régler la configuration du courriel,5
252081,15-SEP-11,13-SEP-11,David,,en,65.95.187.115,viclam@sympatico.ca,13246912,000000119852552,1,2,"Listen and understand the actual problem.
Ones you have access to the customers computer, don't make changes the customer is unaware of and can't be reversed.",2
252082,15-SEP-11,14-SEP-11,Krutthiga,,en,63.250.98.166,mangionejoe@sympatico.ca,13255702,000000119871706,1,1,I never received a callback as they said they would do.  Therefore my problem was never verified or resolved.,1
252083,15-SEP-11,14-SEP-11,Mustapha,,fr,184.144.229.172,nicole.roy@bell.net,13257168,000000119874859,2,4,donner un peu plus de temps à la personne car on n'est pas tous venus au monde avec un Internet au berceau,3
252084,15-SEP-11,20-AUG-11,Ramy,,fr,174.92.234.151,soujm000@sympatico.ca,12965219,000000119313137,5,1,Que le technicien supposé se présenter se présente car une personne a perdu une journée COMPLÈTE à attendre en vain.,1
252085,15-SEP-11,14-SEP-11,Mary ruksana,,en,70.49.4.248,sleighton@sympatico.ca,13259430,000000119864978,5,5,have someone in Canada to talk to,5
252086,15-SEP-11,14-SEP-11,Stephane,,en,67.68.147.20,joanhawke@sympatico.ca,13253894,000000119871112,4,4,nothing,5
252087,15-SEP-11,14-SEP-11,Mohamed,,en,76.64.95.17,clifton.scott@sympatico.ca,13250038,000000119874913,4,3,This is a repeat report - same problem as previous #119874913 reported Sep 8th.  It is intermitant problem.  The first contact person on this call said he is in Ottawa but the name given was NOT Mohamed.  However it was escalated and a second person called back as a with further attempt to diagnose problem.  Also said would make additional folloup calls due to the intermitant nature of the reported condition.  ((Not appropriate to be given false name!)),4
252088,15-SEP-11,14-SEP-11,Jason,,en,64.231.140.124,eleanor-c@sympatico.ca,13251306,000000119868421,4,4,,5
252089,15-SEP-11,08-SEP-11,Neelam,,en,174.91.19.61,georgeniki@sympatico.ca,13179612,000000119733855,3,4,I WAS TOLD I WOULD HAVE MY WIRE IN 24 HOURS....INSDEAD I GOT IT IN 72 HOURS...AT LEAST THE PROBLEM GOT FIXED...THANK GOD I HAD NO DEAD LINES,4
252090,15-SEP-11,14-SEP-11,Suresh kumar,,en,70.30.133.111,croopchand@sympatico.ca,13250192,000000119866182,5,5,"The representative did an excellent job, there was nothing more for him to do to improve the experience. This representative gave excellent customer service,I do not know what kind of service another person would give therefore I am unable to say whether I will recommend Bell definitely,so I say probably ",4
252091,15-SEP-11,12-SEP-11,Rachel,,en,74.12.218.176,daniel.giron@sympatico.ca,13221064,000000119831180,4,4,,4
252092,15-SEP-11,14-SEP-11,Sarah,,fr,174.93.227.205,renepier.morin@bell.net,13258354,000000119875785,5,5,,5
252093,15-SEP-11,14-SEP-11,Edward,,en,65.95.145.13,pthornley@bell.net,13258054,000000119886983,5,5,Experience with customer service to correct issue was excellent. It would have helped to be warned or prepared that such an event may occur. I didn't know that Bell e-mail was operated by Windows Live so when I got messages from them I didn't know why. Their rules on spam and what happens should be made know explicitly not buried in fine print where it can't be found.,3
252094,15-SEP-11,14-SEP-11,Mohammed,,en,70.24.209.184,lo.man@sympatico.ca,13255278,000000119872645,5,5,At times I had difficulty hearing the conversation. Try enhancing the audio.,5
252095,15-SEP-11,13-SEP-11,Patrick,,en,70.51.170.159,tom.missios@sympatico.ca,13246568,000000119843786,1,,"i do not want you to give out my password my messages are confidential 
your agent opened my email and i had confidential info that othrt peaple saw really dispointed.
",1
252096,15-SEP-11,13-SEP-11,Baltharaj,,en,64.229.68.114,asoukhov1@sympatico.ca,13234408,000000119860927,5,5,,5
252097,15-SEP-11,14-SEP-11,Madhu,,en,65.95.101.5,gillian.findlay@sympatico.ca,13252284,000000119876552,4,4,experience was excellent,5
252098,15-SEP-11,13-SEP-11,Aquiles,,en,174.88.218.185,bcree@sympatico.ca,13234664,000000119862095,3,3,the problem did was not concerning the representative or the inquiry.  It was concerning the service itself.  One user account mail was locked because of a week of trying to open with the correct password.  That will be 1 week of paying for something that cannot be used because we were not told that there was a problem with the server.,4
252099,15-SEP-11,14-SEP-11,Melanie,,en,69.158.3.207,andrew.ho@sympatico.ca,13248330,000000119863159,4,4,,3
252100,15-SEP-11,12-SEP-11,Ridha,,fr,70.30.170.187,pointeseche@sympatico.ca,13229350,000000119812021,5,5,,4
252101,15-SEP-11,14-SEP-11,Mauricio,,en,70.52.171.25,mpoizner@sympatico.ca,13256820,000000119870080,5,5,Prerecorded mesage that I had to listen to in order to initiate the order was poor quality and hard to hear.  The telephone connection was generally poor quality.,4
252102,15-SEP-11,12-SEP-11,Josue,,en,174.89.18.249,nguyen65@bell.net,13228458,000000119830979,5,5,"I am completely satisfied, no complaint.",5
252103,15-SEP-11,28-AUG-11,Shyam,,en,74.12.43.146,odynskid@sympatico.ca,13045527,000000119479661,5,5,,5
252104,15-SEP-11,13-SEP-11,Dilip,,en,204.110.170.5,james_spencer@bell.net,13239180,000000119859164,5,5,"absolutely nothing ,your customer support for my internet issue was great and very informative.I am glad to see that switching to bell internet was the right move. Thanks again to you at bell internet support for your great work , keep it up .....yours truly Jim Spencer",5
250533,12-SEP-11,09-SEP-11,Srinivasan,,en,70.29.243.123,jbs.hallot@sympatico.ca,13194152,000000119769093,4,4,It took +/- 20 minutes to get a real person.,4
250534,12-SEP-11,11-SEP-11,Med Hedi,,fr,70.31.238.118,olivier.lamoureux@sympatico.ca,13215332,000000119804186,5,5,,5
250535,12-SEP-11,10-SEP-11,Youssef,,fr,184.146.254.62,y.beaumont@sympatico.ca,13209620,000000119781813,4,,,5
250536,10-SEP-11,09-SEP-11,Omer Ahmed,,fr,74.15.137.105,lbuylla@sympatico.ca,13195554,000000119778344,5,5,rien,5
250537,10-SEP-11,09-SEP-11,Juan,,en,70.27.140.68,ednailene@sympatico.ca,13192384,000000119777255,1,1,"First call was around 5:20 and I was on the line 1 1/2hours; no satisfaction.  2nd call, problem corrected, and I was satisfied.",3
250538,10-SEP-11,25-AUG-11,Jason,,en,65.93.20.17,knspence@sympatico.ca,13017737,000000119433236,1,1,,1
250539,10-SEP-11,09-SEP-11,Samy,,fr,65.93.124.214,jg-desalliers@sympatico.ca,13194370,000000119764189,5,5,,5
250540,10-SEP-11,09-SEP-11,Med Jamel,,fr,70.55.163.105,llafleur@sympatico.ca,13195822,000000119768209,4,4,pouvoir le faire moi même par internet ,4
250541,10-SEP-11,09-SEP-11,Andrea,,en,70.29.130.116,cstaples@bell.net,13191480,000000119771144,1,4,Not commented on my attitude!! I had every right to have an attitude with all the problems I have had with Bell so far. Not good customer service to have one of your rep have a comment!!,1
250542,10-SEP-11,07-SEP-11,Sandra,,en,174.89.139.92,ruthjay@sympatico.ca,13172520,000000119711819,5,5,the woman I spoke with was great.  ,5
250543,10-SEP-11,09-SEP-11,Marie,,en,76.65.33.225,jerry.jabson@sympatico.ca,13194330,000000119766800,5,5,"nothing i can recommend ,mary, the customer representative, was so understanding and accomodating. she was perfect.",5
250544,10-SEP-11,09-SEP-11,Grace,,en,70.30.91.222,paul.rezler@sympatico.ca,13197852,000000119779517,4,3,,4
250545,10-SEP-11,07-SEP-11,Emmanuel,,en,174.89.172.50,ddancy@sympatico.ca,13163646,000000119713792,3,1,Fix the issue of the internet constantly disconnecting,3
250546,10-SEP-11,06-SEP-11,Abie,,en,70.49.189.80,raafdale@sympatico.ca,13156472,000000119673054,2,3,Had extreme difficulty understanding and hearing the lady. She also seemed to have problems understanding moving the internet service from cottage to home - both services on Bell. App. 20 min.,3
250547,10-SEP-11,09-SEP-11,Andrea,,en,174.95.128.162,raybper@sympatico.ca,13198400,000000119756922,5,5,inform customers when there is a problem with their line (phone or internet) via phone or email. if there is a problem in the area. ,4
250548,10-SEP-11,09-SEP-11,David,,en,65.92.153.247,ifischer@sympatico.ca,13193786,000000119763947,5,5,,5
250549,11-SEP-11,10-SEP-11,Juan,,en,184.148.173.171,may-electric@sympatico.ca,13206598,000000119794037,5,5,Nothing Everything was done as I requested very efficiently. Thank you,5
250550,11-SEP-11,07-SEP-11,Elmer,,en,174.89.55.174,wrmcewen@sympatico.ca,13174790,000000119717100,5,5,,4
250551,11-SEP-11,10-SEP-11,Ronald,,en,209.226.116.5,p.ladouceur@sympatico.ca,13207418,000000119784472,2,1,"I have been out of service 5days+,since Bell is a customer of Rogers one would hope a better STATUS report would be available.I cannot have high speed dialup,Bell can't ""be bothered to provide"". If I were not a Bell retiree
I probably would not be a customer.Service is a lot worse then it use to be.When we asked why all around us have highspeed & not our street we were told ""GO TO ROGERS"",this comment was reported to office in Toronto.NOTHING!!!!!!",2
250552,11-SEP-11,10-SEP-11,Camille,,en,65.95.89.3,jolechowski@sympatico.ca,13205336,000000119794095,1,1,Improve communication within your organization,2
250553,11-SEP-11,10-SEP-11,Harjeeth,,en,70.30.109.145,gracecicero@sympatico.ca,13204382,000000119787519,5,5,Nothing.,5
250554,11-SEP-11,10-SEP-11,Mustapha,,fr,70.30.190.150,jofopile@bell.net,13205260,000000119793019,1,1,"le service est mauvais, vos employés ne connaissent pas le produit, les réponses sont mauvaises , l'écoute est mauvaise",1
250555,11-SEP-11,10-SEP-11,Irfan,,en,74.14.111.169,claire.warner@bell.net,13202854,000000119783738,5,5,Nothing at all.,5
250556,11-SEP-11,09-SEP-11,Firas,,fr,174.93.234.192,spethel@sympatico.ca,13199712,000000119759500,4,4,,5
250557,11-SEP-11,10-SEP-11,Saifuddin,,en,184.146.157.190,dfredenburg@sympatico.ca,13203384,000000119796062,5,5,"Why did I not get one of these for the lady that helped me on Tuesday morning.
  She deserves a pat on the back toooo",5
250558,11-SEP-11,10-SEP-11,Reuben,,en,76.69.150.21,bward10@sympatico.ca,13202462,000000119791731,3,3,Tried explaining to tech that my e-mail adress is bward10@bell.net tech set up e-mail as bward10@sympatico.ca. Now I am not getting e-mails Techs should be instructed to listen to customers and not tell customers how it is going to be.,2
250559,11-SEP-11,08-SEP-11,Yosra,,fr,76.65.167.119,michel.royer@sympatico.ca,13184076,000000119733725,4,4,Nous envoyer par internet les nouveautés de services car notre service internet était désuet. ,5
250560,11-SEP-11,05-SEP-11,Rim,,fr,67.68.253.190,douak@sympatico.ca,13135794,000000119662249,4,3,,4
250561,11-SEP-11,10-SEP-11,Sami,,en,184.144.131.63,brian_grant@sympatico.ca,13202396,000000119781349,1,4,"The agent provided most information/requests too fast.  I was asked to enter numeric url and the 10 digit number was read so fast I could hardly get the first three digits.  Other requests were equally quick, without waiting for the computer system to respond.  In the end, after having a password reset, I was able to resolve the issue while I was on hold.",1
250562,11-SEP-11,10-SEP-11,Ghaieth,,fr,76.65.76.66,bungee@bell.net,13202448,000000119786156,5,5,,4
250563,11-SEP-11,16-AUG-11,Justin,,fr,65.92.30.233,berco@bell.net,12912421,000000119208649,5,5,Rien de plus,5
250564,11-SEP-11,07-SEP-11,Melanie,,en,69.159.111.199,carrol.lamarche@sympatico.ca,13162526,000000119704681,5,5,"Nothing, the representative was very helpful and professional.",5
250565,11-SEP-11,09-SEP-11,Joshua,,en,70.24.155.76,stlus@sympatico.ca,13199866,000000119775180,4,3,shorter wait time.,4
250566,11-SEP-11,07-SEP-11,Kayla,,en,174.88.200.62,spurling@sympatico.ca,13173316,000000119719715,1,1,"For starters correct the contact phone number printed on the bill. Secondly, fix your computer glitches so I don't have to keep calling in every month for the last 5 months to have my bill corrected to what I was supposed to be charged, and thirdly make sure your agents are explaining all details when correcting a problem at hand. Instead of just correcting the contract that I agreed to in April, 2011 a new contract was created and now I am locked into using bell for my internet until September 2012 whereas I should have been able to either re-new or seek another provider in April 2012. I was not informed that a new contract was being created, I was under the understanding that a correction was being made to the contract I had in place and which I agreed to in April 2011. A rather sneaky way to hold onto customers a little longer....real nice!!
Also, I was suppose to be contacted by a supervisor within 24-48 hours, it has now been 4 days and I have not heard from anyone!",1
251062,13-SEP-11,10-SEP-11,Kevin,,en,64.231.131.244,ron-smuckler@bell.net,13208186,000000119782382,5,5,"I was led to believe that a Bell internet techie would come to install the modem. Should be more explicit that it comes via Purolator, no signature required so it is left at the front door.",4
251063,13-SEP-11,31-MAY-11,Janna,,en,70.27.100.14,hahn178@bell.net,12175539,000000117478403,3,4,"It was the second time i was over charged for my internet use. Was not impressed but was glad to get it resolved.
",3
251064,13-SEP-11,12-SEP-11,Sofien,,fr,69.159.179.52,dube.louis-philippe@bell.net,13221944,000000119826083,1,1,,1
251065,13-SEP-11,12-SEP-11,Raul,,en,70.30.238.253,colleen.haggerty@sympatico.ca,13220744,000000119833704,5,5,,5
251066,13-SEP-11,12-SEP-11,Timothy,,en,67.70.85.235,mediname@sympatico.ca,13227510,000000119832810,5,4,Bell should identify their 1-800 numbers.  An unknown name associated to a 1-800 has 90% chances of not being answered by someoen with call display.  My customer service experience was good.  Agent was accommodating and knowledgeable about the business.  He was polite and professional.,5
251067,13-SEP-11,11-SEP-11,Emna,,fr,184.144.228.115,damyre@sympatico.ca,13211396,000000119796630,5,5,rien,4
251068,13-SEP-11,10-SEP-11,Swarana,,en,184.146.134.212,jeff.payne@sympatico.ca,13205058,000000119786746,3,3,,4
251069,13-SEP-11,13-SEP-11,Praveen,,en,64.231.190.204,omonteiro@sympatico.ca,13228732,000000119836067,5,3,,5
251070,13-SEP-11,07-SEP-11,Alicia,,en,67.70.64.59,judy.morison@sympatico.ca,13167552,000000119726328,1,1,"First call - internet service would be up on Thurs at midnight - didn't happen.
Second call - call for an appt for a service tech to come out.
Third call - tech was still scheduled to come out. Didn't happen
Fourth call - tech couldn't get in to box so just left - didn't call anyone or cancel the appt. Didn't even have to come into my apt. Told to call back next day at 8:00 am
Called- office wasn't open - told to call back at 9:00 a.m.
Finally, after a week of no internet service, was told the problem was fixed and service would be up on Mon at midnight. FINALLY!!!!!
I will be requesting a credit on my bill for 1 week of no service.

",2
251071,13-SEP-11,12-SEP-11,Balaji,,en,76.70.90.41,carolparker@sympatico.ca,13220116,000000119833968,5,5,The agent was wonderful and I have nothing more to add.,5
251072,13-SEP-11,09-SEP-11,Rim,,fr,76.69.236.85,pcolpron@sympatico.ca,13197910,000000119756465,1,1,"Conseiller peu professionel, acun empathie, ton condescendant. ",3
251073,13-SEP-11,09-AUG-11,Dust,,en,74.198.9.29,garyandjo@bell.net,12848197,000000119061235,4,4,"all of your departments ie internet and
phone should have access to al info",5
251074,13-SEP-11,12-SEP-11,Jewelle,,en,74.12.165.145,mejia.velz@bell.net,13227532,000000119816814,4,,"I still having problems to get acces to ny bell. but I am not sure if  it is your system or my computer, I log in ,fine but when I go to check something else it send me back to log in ???",3
251075,13-SEP-11,12-SEP-11,Maroua,,fr,184.148.245.178,celine.gagnon@bell.net,13220284,000000119809151,4,4," à la fin de l'intervention qui concerne internet je demande qu'on me transfere pour que je puisse parler au service de téléphonie(je veux avoir une ligne téléphonique a la maison, et c'est un échec pour la 2e fois.",4
251076,13-SEP-11,12-SEP-11,Ameer,,en,69.156.93.40,mary.toenders@sympatico.ca,13227282,000000119818620,5,4,,5
251077,13-SEP-11,12-SEP-11,Cherfeddine,,en,70.26.177.48,couturesylvie@bell.net,13220812,000000119833036,5,5,"The only bad thing is the speed of the internet , it is very very slow.",5
251078,13-SEP-11,02-SEP-11,Lisa,,fr,65.92.83.111,sdustin6@sympatico.ca,13106495,000000119620171,4,5,,5
251079,13-SEP-11,12-SEP-11,Mohamed,,fr,67.68.151.65,giseleparis@sympatico.ca,13223154,000000119832393,5,5,tout a été parfait,5
251080,13-SEP-11,11-SEP-11,Heni,,fr,74.56.88.117,marie_c_p@sympatico.ca,13214420,000000119800620,5,5,,5
251081,13-SEP-11,11-SEP-11,Ashok,,en,174.95.144.96,laddscd@sympatico.ca,13213870,000000119807585,5,5,,5
251082,13-SEP-11,12-SEP-11,Moez,,fr,70.49.112.114,raymondcloutier43@sympatico.ca,13229662,000000119814557,5,5,,5
251083,13-SEP-11,12-SEP-11,Jhon,,en,174.93.161.231,b.sabloff@sympatico.ca,13219118,000000119835423,5,5,,5
251084,13-SEP-11,12-SEP-11,Kate,,en,184.147.118.112,dcunha.home@bell.net,13221292,000000119823472,5,5,Kate was the best Customer service Rep.,5
251085,13-SEP-11,12-SEP-11,Rod,,en,70.49.225.5,gilles_d@sympatico.ca,13223120,000000119835839,4,4,Assure customers that when the support staff logs on remotely that it is safe and they cannot see any personal information for fraud purposes. ,4
251086,13-SEP-11,12-SEP-11,Tony,,en,70.24.248.39,bill.verret@sympatico.ca,13219498,000000119818136,4,3,No guarantee that it won't happen again soon.  Must stay vigilant = anxious.,5
251087,13-SEP-11,12-SEP-11,Benitha,,en,67.70.84.199,tj.gregory@sympatico.ca,13232122,000000119834991,4,4,,4
251088,13-SEP-11,12-SEP-11,Mohammed,,en,174.94.110.20,partners19@sympatico.ca,13228894,000000119809107,5,5,"For this time,nothing the gentalman I spoke to was very respectful and calm. ",5
251089,13-SEP-11,31-AUG-11,Janet,,en,70.26.100.88,siramer@sympatico.ca,13087327,000000119562596,4,4,over-all going good this time,4
251090,13-SEP-11,11-SEP-11,Philo,,en,184.144.133.181,francof3@sympatico.ca,13212216,000000119807103,5,5,,5
251091,13-SEP-11,10-SEP-11,Gabriel,,en,70.26.142.170,joeywhite@sympatico.ca,13205258,000000119792650,4,2,"When I called first about a problem with my wireless modem, Bell should have run a test on it that day and would have found that it was the modem that was faulty, not the power cable. Because of this, I had to wait 4 days for a new modem. ",3
251092,13-SEP-11,12-SEP-11,Jessica,,en,70.48.250.221,nora.martin@sympatico.ca,13228568,000000119828418,5,1,nothing,5
251093,13-SEP-11,12-SEP-11,Alex,,en,64.231.1.26,t2green@sympatico.ca,13231716,000000119834798,3,2,"We need to either update the modum or figure out where we can put the modum in this house so that the three areas of use are accessible. The internet was available to the house, but we couldn't get the connection to the computers. \it took a few tries and we moved wires around and got it. Even though the reception box was changed and i went out and bought new higher grade telephone wire as suggested, it didn't' improve the reception from the router. \i think the router is too old.",3
251094,13-SEP-11,12-SEP-11,Dilli,,en,64.231.1.26,t2green@sympatico.ca,13231718,000000119833724,4,3,Assess the age of the modum. \\i was impressed with the fact that the agent was able to come to my house the next day before 5pm. the reception is still unpredictable and does cut out unexpectantly. ,3
251095,13-SEP-11,11-SEP-11,Mardoqueo,,en,65.92.44.106,celfner@sympatico.ca,13211032,000000119806031,5,4,,4
251096,13-SEP-11,11-SEP-11,Mark,,en,174.95.89.55,huey.the.duck@sympatico.ca,13212794,000000119800205,4,4,,4
251097,13-SEP-11,12-SEP-11,Kevin,,en,184.145.55.57,kevin.rymar@sympatico.ca,13225536,000000119825206,5,5,,5
251098,14-SEP-11,12-SEP-11,Ashwini,,en,70.50.110.217,peterkiko@sympatico.ca,13229164,000000119835458,5,5,nothing,5
251099,14-SEP-11,13-SEP-11,Priya,,en,76.69.128.245,a.stuart@sympatico.ca,13233578,000000119845424,4,4,,4
251599,15-SEP-11,02-SEP-11,Imen,,fr,50.100.132.82,claudette.alban@sympatico.ca,13093618,000000119604137,5,4,,5
251600,13-SEP-11,12-SEP-11,Kaitlyn,,en,76.67.193.129,alex.shew@sympatico.ca,13218454,000000119827234,3,3,Reduce wait time and clarify credits in writing ,3
251601,13-SEP-11,12-SEP-11,Carla,,en,70.51.154.242,gialuong@bell.net,13223082,000000119827120,5,5,,5
251602,13-SEP-11,12-SEP-11,Nora,,en,64.228.35.91,jltyrrell@sympatico.ca,13224682,000000119813231,5,4,All my questions were answered and a recommendation for further action was given.  She was very polite and patient.,5
251603,13-SEP-11,30-AUG-11,Jay,,en,174.95.50.39,rpreston2976@bell.net,13067481,000000119522864,1,1,IT WOULD HAVE BEEN NICE TO SPEAK TO SOMEONE IN CANADA. YOUR REP WAS VERY UNINFORMED AND DIFFICULT TO UNDERSTAND. I ENDED UP SOLVING THE PROBLEM MYSELF. NEXT TIME I WILL LOOK ELSEWHERE FOR HELP.,1
251604,13-SEP-11,12-SEP-11,Loyda,,en,174.88.218.171,alst2010@sympatico.ca,13218560,000000119829230,5,4,,4
251605,14-SEP-11,13-SEP-11,Eliena,,en,64.229.83.19,jffoley@sympatico.ca,13239627,000000119847111,2,1,have an employee who speaks clear english and has an understanding of older clients,2
251606,14-SEP-11,12-SEP-11,Med walid,,fr,76.65.171.254,laval.lise@sympatico.ca,13225929,000000119825897,5,5,"J'ai entièrement été satisfait, surtout pour le temps d'attente: zéro minute. Le seul mini inconvénient était l'accent de m.Walid, j'avais parfois de la difficulté à le comprendre.",5
251607,14-SEP-11,13-SEP-11,Sondes,,fr,184.148.253.248,delsayad@bell.net,13236510,000000119841688,5,5,"rien. cette demoiselle était très compétente, gentille et d'une grande politesse.",5
251608,14-SEP-11,11-SEP-11,Afroze,,en,74.13.229.226,ddoel@sympatico.ca,13211540,000000119806632,4,4,Service agent was not as precise in his instructions as other agents I have dealt with.,4
251609,14-SEP-11,13-SEP-11,Mahesh,,en,70.29.120.44,vgibbon@sympatico.ca,13246898,000000119851841,4,4,I am very satisified with the technical support I have receieved over the years. All courteous and capable of resolving the issue.,4
251610,14-SEP-11,13-SEP-11,Feres,,fr,70.49.60.123,bokohumolango@sympatico.ca,13234982,000000119843336,5,5,,5
251611,14-SEP-11,13-SEP-11,Henry,,en,174.94.37.241,vera.todd@sympatico.ca,13246882,000000119862262,5,4,,5
251612,14-SEP-11,13-SEP-11,Timmy,,en,64.229.83.38,H007@bell.net,13233344,000000119845732,4,4,,4
251613,14-SEP-11,13-SEP-11,Mehdi,,fr,184.145.154.104,claude.avoyne@bell.net,13235774,000000119858239,3,4,,3
251614,14-SEP-11,10-SEP-11,Ruth,,fr,64.231.7.87,jcsuz@sympatico.ca,13205006,000000119793333,4,5,"pas vraiement mieux de plus car le probleme a été corrigé.
",5
251615,14-SEP-11,10-SEP-11,Nouha,,fr,64.231.7.87,jcsuz@sympatico.ca,13205008,000000119787697,4,3,,5
251616,14-SEP-11,13-SEP-11,Catherine,,en,69.156.161.190,drury@sympatico.ca,13237000,000000119851591,4,4,"The service was much better than I have been expecting from Bell. Now I have had one good experience, I hope this means a trend towards better service- but I'm not yet convinced.",4
251617,14-SEP-11,13-SEP-11,Roshan,,en,174.91.124.152,cakent@sympatico.ca,13235244,000000119853142,5,5,Roshan was very friendly and helpful.,5
251618,14-SEP-11,10-SEP-11,Imed,,fr,70.53.197.143,pauline.georges@sympatico.ca,13207540,000000119794757,4,5,,5
251619,14-SEP-11,11-SEP-11,Obaidullah,,en,83.28.197.129,jgtaracha@sympatico.ca,13213232,000000119803361,3,1,"perhaps the service representative didn't have the copmplete picture of the situation, I was told that the issue was resolved and the line was repaired, however the modem is still acting up.",3
251620,14-SEP-11,13-SEP-11,Loyda,,en,70.54.18.236,rose.mair@sympatico.ca,13244886,000000119847773,5,3,"Well, Mr. Watson - I just tried to click on ""Customer Survey"" and the not unusual situation occurs - the screen freezes!!!!!",3
251621,14-SEP-11,12-SEP-11,Alvaro,,en,184.145.96.91,annaclarke5@sympatico.ca,13218792,000000119834302,5,5,Hire more people such as the gentleman that assisted me this time.  What a gem!,5
251622,14-SEP-11,12-SEP-11,Arlene,,en,174.92.78.247,harold14@sympatico.ca,13223490,000000119810277,4,5,,5
251623,14-SEP-11,25-AUG-11,Wissem,,fr,76.69.223.45,mohammedhberri@sympatico.ca,13019411,000000119435464,5,5,"JE VOUDRAIS REMERCIER LE TECHNICIEN QUI A PU ME DIRIGER VERS LE BON ENDROIT ET M A
ETE D UNE GRANDE UTILITE",5
251624,14-SEP-11,13-SEP-11,Juan Carlos,,en,74.14.20.240,elenaschlanger@sympatico.ca,13237202,000000119862288,4,4,It was sometimes difficult to hear & had to ask to repeat....not sure if due to  rep being long distance.,4
251625,14-SEP-11,11-SEP-11,Mariela,,en,38.116.192.96,lesliemccormick@bell.net,13213998,000000119798227,4,4,"Sent a more experienced technician on the first visit, Saturday, September 10, 2011.",4
251626,14-SEP-11,13-SEP-11,Ajay,,en,65.94.205.72,guning@sympatico.ca,13238450,000000119854567,5,5,nothing really,5
251627,14-SEP-11,13-SEP-11,Sunil,,en,64.229.8.89,tlc.promotions@sympatico.ca,13246524,000000119861301,1,1,"the two reps i spoke with were not able to solve my problem. Neither knew what they were doing, and had to keep putting me on hold until they found out what to try next.
At the end of the conversation, the supervisor said he would call me back in 15 minutes, its now been 15 hours and still no call back.",1
251628,14-SEP-11,13-SEP-11,Stephanie,,fr,174.88.166.139,yves.beaupre@sympatico.ca,13247378,000000119840334,5,5,Rien,4
251629,14-SEP-11,09-SEP-11,Paul,,en,184.145.111.206,berryfamily@sympatico.ca,13190256,000000119776796,5,5,nothing,5
251630,14-SEP-11,13-SEP-11,Deepthi,,en,184.147.20.230,nclowes@sympatico.ca,13243238,000000119840787,2,3,problems hearing and understanding the technition,4
251631,14-SEP-11,12-SEP-11,Larissa,,en,76.68.142.74,dongoheen@sympatico.ca,13221770,000000119810111,5,4,,3
251632,14-SEP-11,13-SEP-11,Noureddine,,fr,76.65.136.193,lucie.garand@sympatico.ca,13241586,000000119856888,1,2,vérifier si tout fonctionnait,2
251633,14-SEP-11,01-SEP-11,Reshma,,en,70.53.73.21,jamie.fagan@sympatico.ca,13112401,000000119573442,3,1,"We had a very hard time understanding the CSR. In the end a technician was sent to our house. We were told there is a short in the wires that cannot be pinpointed, we were told the short is within 3.5 km from our home. Since the short cannot be found it is assumed that the problem is inside the house. In order to fix the problem we were told to make holes in our walls, carport and possibly in the metal roof. Since we are unwilling to do that, we feel the short should be found and confirmed to be in the house before we make these holes, we still are having internet problems. The problems seem to occure when the weather is bad, which is why we don't believe the problem to be inside. If we continue to have this issue and it is not resolved soon we will have no choice but to change providers. We are currently paying for a service that half the time we do not receive.",1
251634,14-SEP-11,11-SEP-11,Med Jamel,,fr,65.92.31.197,marnik7@sympatico.ca,13214498,000000119801854,5,5,"Rien je suis extrêmenet satisfait encore merci!
Vous avez un excellent service technique.",5
252105,15-SEP-11,14-SEP-11,Melvin,,en,207.164.79.75,brent24@sympatico.ca,13249256,000000119863676,4,3,Everything went well.. We try so many different things to try to make that Internet work..unfortunately my modem needed to be replaced representative was very patient  that's very good..,5
252106,15-SEP-11,14-SEP-11,Nayeem,,en,67.68.8.147,stuartc@sympatico.ca,13259754,000000119886892,5,5,,5
252107,15-SEP-11,14-SEP-11,Troy,,fr,205.151.43.250,francois.quesnel@sympatico.ca,13251856,000000119881795,1,4,"Troy a su régler le problème efficacement mais j'ai parlé au premier représentant à 17h00.  Il aura fallu 42 min avant de trouver la bonne personne!  Et ce malgré que c'est une représentante du service téléphonie qui m'a donné le numéro à contacter pour régler mon problème avec ma facture internet.  Le fait que j'ai récemment fait installer télé fibe semble avoir compliqué les choses.  Une représentante du service ""rétention"" internet (qui aurait été celle qui aurait pu m'aider je pense) m'a dit qu'elle ne pouvait pas m'aider puisque ma ligne internet était à fibre optique.  Elle a transférer mon appel et au bouts de longue minutes Pierre du service clientèle téléphonie me répond (retour à la case départ)!  Pierre était le 5e intervenant et la ligne était devenue si mauvaise que j'avais du mal à l'entendre.  Mais il a vraiment pris soin de me trouver la bonne personne et j'ai pu règler mon problème.",4
252108,15-SEP-11,14-SEP-11,Ayesha,,en,76.64.72.207,maggiem2@bell.net,13255634,000000119885446,4,4,"The  time  I   was  on  hold   waiting   to  get   resolve  was  frustrating.  With  the   resources   Bell  has ,  I  think  more  representatives could  be  on  staff. A  week ago  I   was   helping  a  friend   with  their  internet  issue and  was on  hold  for  an  hour. That time wait  is  not  acceptable. Hey,  I need  a   job.  If   I  could   do  it   from  my   home   I  would.",3
252109,15-SEP-11,14-SEP-11,Addu,,en,65.94.89.97,claireanddavid256@sympatico.ca,13249976,000000119886333,5,5,Peter did his job well he got me connected,5
252110,15-SEP-11,14-SEP-11,Asra,,en,70.26.29.181,ralalonde@sympatico.ca,13258148,000000119878500,4,4,"The people I talked to from your office
were very polite and pleasant, it what caused me to call your people that frustrated me. Delays in getting the Tech. here, getting the wrong moden sent to me, giving the receiver to the Tech that got my Internet working, and then receiving an empty box to ship the receiver to Express Vu or it could cost me $299. (when I already had given it to the Tech)  Hopefully this has been cleared up.",4
252111,15-SEP-11,14-SEP-11,Mary ruksana,,en,184.146.120.155,sophie.d@bell.net,13259518,000000119873712,3,2,customer care rep should not refer clients to post pics or vedeo on facebook.,4
252112,15-SEP-11,14-SEP-11,Ryan,,en,70.29.28.118,fmcneil@sympatico.ca,13251772,000000119865823,4,5,,5
252113,15-SEP-11,14-SEP-11,Suresh,,en,174.94.10.234,joe.horan@sympatico.ca,13253922,000000119872224,3,2,"I am sick of talking to people who really cannot speak English. The have different meanings from Canadians for the same word or phrases. Have call centres in Canada only. I will never increase my services with Bell. In fact, I may leave Bell.",1
252114,15-SEP-11,01-SEP-11,Ryan,,en,70.51.89.85,hart7@sympatico.ca,13076979,000000119579090,5,5,Nothing,5
252115,15-SEP-11,14-SEP-11,Manonmani,,en,74.15.25.162,cfholmes@sympatico.ca,13249690,000000119869288,1,1,"I am trying to get a new PW as my Blackberry had to be cleared.The rep.told me that my PW was on my DSL (26 numbers)?The mobility rep.had given me a temp PW for my blackberry and told me to call to get a New PW
I still do not have that info!
What now????",1
252116,15-SEP-11,14-SEP-11,Naidu,,en,50.101.222.173,jeff.lisa@sympatico.ca,13253592,000000119872460,3,,Well basically the rep told me I was paying for something I couldn't get in my area so why wouldn't I have been informed of this in the last 2 years that I have been paying it.  So frustrating.,2
252117,15-SEP-11,14-SEP-11,Karla,,en,174.89.66.249,earljess@sympatico.ca,13251174,000000119866715,5,5,Very informed and pleasant I joy to deal with   Thank You,5
252118,15-SEP-11,14-SEP-11,Katherine,,en,69.157.118.101,young1@sympatico.ca,13261114,000000119865735,4,2,KAT - YOUR AGENT WAS GREAT BUT TECH THAT WAS HERE AT TIME OF SPEAKING WITH KAT NEEDED TO LEARN RESPECT!,3
252119,15-SEP-11,14-SEP-11,Juan,,en,65.92.41.86,ATKINO@sympatico.ca,13247538,000000119875980,2,1,resolve my problem,2
252120,15-SEP-11,14-SEP-11,Luis,,en,65.92.41.86,ATKINO@sympatico.ca,13247540,000000119873441,2,1,resolve my problem,2
252121,15-SEP-11,13-SEP-11,Max,,en,67.68.206.202,mcuttler@sympatico.ca,13242364,000000119837249,4,1,deliver the modem promptly. I have been without service for 5 days now.,2
252122,15-SEP-11,14-SEP-11,Mohamed,,fr,174.95.122.105,pacollin@sympatico.ca,13257456,000000119887436,1,1,Incapacité d'identifier un petit problème de configuration du compte courriel,5
252123,15-SEP-11,14-SEP-11,Karina,,en,65.92.198.232,carley@sympatico.ca,13249486,000000119864767,4,5,"The first service call for telephone issues was made to Bell on Tuesday, Sept. 13 not Sept.14. Next day service was to be provided. The second service call was made on the 14th when both phone and internet were non-functional.
The actual service technician on the ground did a great job.",5
252124,15-SEP-11,12-AUG-11,Lila,,en,74.15.96.110,almostunreal@sympatico.ca,12880055,000000119137826,1,1,"I waited on hold 5 consectutive times in a two day period...Bell is the worst in customer service ever. Since Bell Canada became Bell India it is more then clear that customers are no longer important to Bell Canada. So if you lose all your customers, do you still stay in business?",1
252125,15-SEP-11,14-SEP-11,Nejib,,fr,76.69.193.128,a934@sympatico.ca,13247832,000000119880173,4,4,,4
252126,15-SEP-11,14-SEP-11,Manoranjith,,en,70.51.225.120,fm.doyle@sympatico.ca,13251770,000000119884438,5,5,,5
252127,15-SEP-11,14-SEP-11,Samia,,fr,96.23.150.221,themaypar@sympatico.ca,13260182,000000119874468,5,5,Rien.,4
252128,15-SEP-11,14-SEP-11,Samantha,,en,174.93.164.178,robert.sutherland017@sympatico.ca,13258562,000000119873221,2,1,,2
252129,15-SEP-11,14-SEP-11,Lukasz,,en,76.68.44.246,silverbeard@sympatico.ca,13259356,000000119871958,5,4,,5
252130,15-SEP-11,14-SEP-11,Cesar,,en,174.89.120.135,kay.simpson@sympatico.ca,13254450,000000119877516,,1,"Actually log details of what your people promise in service, so that it doesn't show things like delivery of a modem that was NEVER actually delivered.  Tracking the sending of the modem in not sufficient, because that does not show if your deliverer actually delivered, which has now happened to me four times in a row!",1
252131,15-SEP-11,14-SEP-11,Mohammed Tausif,,en,69.159.2.90,R_Glover@bell.net,13247730,000000119874253,5,5,Mohamid was an excellent IT representative for Bell Internet.. I was most impressed with this gentleman,5
252132,15-SEP-11,14-SEP-11,Sukumar,,en,67.71.66.22,jrhamel@sympatico.ca,13254132,000000119871075,2,3,Bell tech changed my features for the wrong number? Called back the next day and had this corredted.,3
250567,11-SEP-11,22-AUG-11,Kate,,en,76.66.134.143,lemirebn@bell.net,12979781,000000119342890,5,5,nothing. representative took the extra step of checking with an IT rep to get an answer for a question i had about the size of a one hour skype call,5
250568,11-SEP-11,10-SEP-11,Sana,,fr,70.48.124.248,danvin@sympatico.ca,13203148,000000119784056,4,5,rien de spécial,3
250569,10-SEP-11,09-SEP-11,Ruth,,en,64.231.119.48,kellyhill@sympatico.ca,13195168,000000119768983,4,2,"Your charges, we used to pay one fee for as much internet service we used, bell got rid of the plan. Now you are based on what you use. That's crap I did not sign up for that. As a long time customer I will be looking around for a better price. Keep it up you will be loosing a lot more customers. To double the internet bill because we went over. You will soon be loosing a customer. The staff is always helpful.",1
250570,10-SEP-11,09-SEP-11,Rachel,,en,174.89.110.151,dorothylees-blakey@sympatico.ca,13192156,000000119759287,4,4,,4
250571,10-SEP-11,09-SEP-11,Michel,,en,69.159.70.81,doravanroon@bell.net,13192140,000000119770432,5,5,,5
250572,10-SEP-11,08-SEP-11,Marc,,fr,65.93.156.227,kikou011@bell.net,13182176,000000119745092,5,5,,4
250573,10-SEP-11,09-SEP-11,Sarra,,fr,206.172.181.79,daigle.ingenispc@sympatico.ca,13191562,000000119764714,3,4,Perdu deux (2) semaines en attente d'un retout d'appel de votre technicien. Probablement perdu un contrat.,2
250574,10-SEP-11,09-SEP-11,Samy,,fr,174.92.232.98,rita.champagne@sympatico.ca,13198670,000000119761031,5,5,Tout a été parfait,5
250575,10-SEP-11,09-SEP-11,Fatma Sawcen,,fr,76.67.86.224,murielpelletier@sympatico.ca,13197218,000000119761046,5,5,"Je suis très satisfait de votre service.

Merci",5
250576,10-SEP-11,09-SEP-11,Selim,,fr,70.55.176.171,michel.clement@bell.net,13196782,000000119756580,4,4,,5
250577,10-SEP-11,09-SEP-11,Wajih,,en,70.31.226.247,eva.m@sympatico.ca,13192586,000000119775340,1,3,Respond to my first call on August 28 with a more appropriate date for the service and send out service people that can actually fix problems.,1
250578,10-SEP-11,09-SEP-11,Anis,,fr,70.29.247.213,rich.art@sympatico.ca,13198616,000000119778620,4,4,,5
250579,10-SEP-11,09-SEP-11,Selassi,,fr,70.83.184.62,parent.b@sympatico.ca,13197760,000000119767505,4,4,"m'offrir un credit rétro actif car j«,ai payé beaucoup trop cher pour mes services regrouppés,surtout après 15 ans de fidélité avec vous . Souhaitons que je verrai les escomptes promis sur ma prochaine facturation . merci a l'avance ",4
250580,10-SEP-11,09-SEP-11,Dheeraj,,en,76.69.43.223,rlreid@sympatico.ca,13198716,000000119764390,5,5,,5
250581,10-SEP-11,09-SEP-11,Kaitlyn,,en,70.29.44.172,ckcgf@sympatico.ca,13191218,000000119769483,4,4,I would have preferred going straight to the source without talking to others who had no authority to change my account and or solve my issues,4
250582,10-SEP-11,09-SEP-11,Raul,,en,64.231.179.206,wademorey@sympatico.ca,13200760,000000119770194,1,1,Bring your support personnel back to Canada,1
250583,10-SEP-11,09-SEP-11,Walid,,fr,76.69.175.163,jeety13@bell.net,13194268,000000119779012,1,1,Incompétent et pas du tout à mon écoute,
250584,10-SEP-11,09-SEP-11,Vijay,,en,74.14.126.35,shicks@sympatico.ca,13199456,000000119756169,5,4,,4
250585,10-SEP-11,09-SEP-11,Ines,,en,76.69.236.150,dorerichard@sympatico.ca,13192148,000000119756180,5,5,"Having qualified staff...Why did I have to speak to 2 different people to resolve my problem ?
This last person I spoke to was qualified and was able to determine my problem was at your end....Why wasn't the first one able to tell me that... instead of wasting my time??? ",3
250586,10-SEP-11,09-SEP-11,Makram,,fr,65.94.12.247,andreebrunet@sympatico.ca,13189720,000000119769900,2,2,"Durant l'appel, ne pas laisser le client en attente 20 minutes sans lui signifier ce que le technicien fait, nous avons l'impression que rien ne se passe. Mais aujourd'hui un tech. est venu et a corrigé sur place le problème avec success et de cela je suis très satisfait.  Merci",4
250587,10-SEP-11,05-SEP-11,Maria,,en,76.69.32.36,raymondsmith2@sympatico.ca,13141436,000000119659204,5,5,,4
250588,10-SEP-11,08-SEP-11,Sukumar,,en,74.15.78.41,baubles@sympatico.ca,13176392,000000119744631,3,,"he was abrupt. did not explain clearly
about the problem.",3
250589,10-SEP-11,09-SEP-11,Deepthi,,en,70.27.58.46,nbishop007@sympatico.ca,13197362,000000119762286,5,4,"Deepthi provided excellent service. I rate her 10/10. Previous calls under reference 119668083 provided no solution to my problem, and no return phone call.  ",4
250590,10-SEP-11,09-SEP-11,Kayla,,en,174.89.85.212,openhearts@bell.net,13197648,000000119768591,5,5,nothing,5
250591,10-SEP-11,09-SEP-11,Achref,,fr,184.146.252.78,jeansol@sympatico.ca,13194260,000000119778712,4,3,,4
250592,10-SEP-11,09-SEP-11,Natalia,,fr,174.94.90.160,pepere01@sympatico.ca,13197936,000000119766419,5,5,,4
250593,10-SEP-11,09-SEP-11,Alexander,,en,65.94.132.164,tim.hopkins@bell.net,13200294,000000119762250,1,1,Was told we would have to wait until end of month to set up email address. That's poor service. ,
250594,10-SEP-11,09-SEP-11,Elizabeth,,en,69.159.62.212,barnes27@sympatico.ca,13190096,000000119758658,5,4,nothing,5
250595,10-SEP-11,09-SEP-11,Nadim,,fr,67.68.75.56,jargaillef@bell.net,13194084,000000119773082,3,1,L'agent qui m'a répondu était très gentil et bien patient. Il a résolu mon problème mais ce même problème est revenu un peu plus tard. C'est alors que j'ai rappelé de nouveau le service à la clientèle BELL.,4
250596,10-SEP-11,09-SEP-11,Hugo,,en,74.12.191.227,jb.gooch@sympatico.ca,13194118,000000119770798,5,5,,5
250597,10-SEP-11,09-SEP-11,John,,en,69.158.89.226,vernon.eleanor@sympatico.ca,13200636,000000119778291,,1,nothing!  your rep did his best but I was working with a new piece of equipment and was wasting my time and his.  today I tried again and was more familiar with the tablet and was able to follow  instructions. ,5
250598,12-SEP-11,10-SEP-11,Ashwini,,en,70.50.48.29,j_g_ferg@sympatico.ca,13204810,000000119795099,1,1,"Listen to your customer about what they think the problem is. I understand tht it is necessary to follow a specific format to resolve a problem, but to tell your customer that my problem is not Bell's problem is not good customer service. If the original call had been done correctly a second call the following day would not have been necessary and would have saved bell time and money. ",2
250599,12-SEP-11,11-SEP-11,Alex,,en,65.93.110.33,lkraemer@sympatico.ca,13214098,000000119803293,4,5,The representative seemed more knowledgeable and was able to resolve my problem. The agent didn't offer any compensation for the previous agents error.,3
250600,12-SEP-11,08-SEP-11,Daniel,,en,76.68.129.253,krnixon10@bell.net,13182302,000000119742893,1,1,have an internet that does not go down every day,1
250601,12-SEP-11,10-SEP-11,Mohammed,,en,184.146.77.197,cdsl68@sympatico.ca,13190948,000000119779837,4,3,"your reps. approched to me for offering me an upgraded plan which is very good, but it was too late. Why no one told me before, i don't have to rent the moderm no more. I had to cancell the service last month.",1
250602,12-SEP-11,11-SEP-11,Mohammed shafeeq,,en,70.51.116.67,amatthew5@sympatico.ca,13210194,000000119801587,4,4,,5
251100,14-SEP-11,06-SEP-11,Pamela,,en,76.69.0.152,lablett@bell.net,13152542,000000119695578,4,4,Too long waiting on the phone while the customer service rep tried to get another department on the phone. I was on the phone for a least 30 minutes for a problem that was caused by Bell using the same user id's for 2 different customers.,4
251101,14-SEP-11,13-SEP-11,Skander,,fr,65.93.156.180,cmtanguay@sympatico.ca,13235870,000000119859264,3,2,"Selon moi, Bell aurait dû vérifier les mg que j'avais et faire la mise à jour sans que j'ai à vous contacter.  C'est la raison pourquoi j'ai choisi Bell internet.  ",3
251102,14-SEP-11,13-SEP-11,Sarah,,en,174.92.88.121,grant.toole@sympatico.ca,13238330,000000119840794,5,5,Very well handled,5
251103,14-SEP-11,11-SEP-11,Besma,,fr,67.71.79.199,francois.camirand@sympatico.ca,13212222,000000119799704,3,1,Votre personnel a été très courtois mais incapable de réglé mon problème de vitesse dinternet.  J`ai fini par le réglé moi-même en parlant directement avec le technicien au central.  Celui-ci ma confirmé  que je nétais pas branché au bon port et que mon service internet était limité à 500 Kps depuis toujours même si jétais abonné au service Essentiel  Plus depuis novembre 2009.  Il a fait les changements nécessaires pour que jai accès au service Performance tel que javais demandé le 7 septembre.  Jai essayé deux fois de contacter le service de facturation pour expliquer que depuis octobre 2009 jétais abonné au service Essentiel Plus mais que je navais en fait que le service Essentiel et que je désirais un remboursement.  Les deux fois on ma mis en attente et la ligne cest coupé après 20 minutes.    Ce nest pas fort comme service à la clientèle.  Je considère que jai droit à un remboursement pour avoir payé pour le service Essentiel Plus et navoir eu accès quau service Essentiel pendant près de deux ans.,1
251104,16-SEP-11,15-SEP-11,Ramy,,fr,204.101.38.202,bruno.isabelle@sympatico.ca,13263234,000000119915273,2,1,"Essayer de trouver avec moi des solutions pour régler réellement mon problème.  Il n'est pas normal qu'internet fonctionne bien pendant 3 ans et que depuis quelques mois j'ai des problemes récurrents d'intermittence de service avec comme raison une installation inadéquate, installation qui est resté identique depuis plus de 3 an. En effet, L'explication  concernant la longueur excessive de mon cable reliant le modem à ma ligne téléphonique me satisfait peu puisque selon moi le probleme aurait surgis plus tôt soit depuis les tout débuts.  De plus, afin de tester cette hypothèse, je devrais changer la configuration complète de mon salon afin de raprocher mon ordinateur de la prise téléphonique la plus près sans être vraiment sur du résultat.  Il aurait du y avoir d'autre solutions puisque pour moi, c'est malheureusement non acceptable et j'ai besoin d'un réseau internet fiable.  Compte tenu de l'incapacité Bell de régler mon problème convenablement, j'ai approché vidéotron (mon fournisseur pour la télévision) qui m'ont pour leur part proposé une solution à ma satisfaction soit un système internet sans fil.  j'ai donc pris rendez-vous le 28 septembre pour changer de fournisseur internet.  Je maintiens les services de téléphonie et mon service bell mobilité dont le service m'apparaît comme bon et espère que le transfert d'internet se fera sans difficulté de la part de bell dont je suis encore client pour 2 services. ",1
251105,16-SEP-11,15-SEP-11,Khan,,en,76.64.213.160,nicolaisen@sympatico.ca,13271050,000000119892283,5,5,"no things to change , I was completely satisfied getting my banking back ..",5
251106,16-SEP-11,14-SEP-11,Martin,,en,174.89.241.29,jeffpush@sympatico.ca,13253612,000000119881554,5,5,"It was perfect 
The agent was named Martin , and he was knowledgeable, and patient.
And thorough.",4
251107,16-SEP-11,14-SEP-11,Med Hedi,,fr,65.92.83.233,pierrette.hardy@sympatico.ca,13257906,000000119887273,2,4,"Parce que j'aimerais être servie dans mon pays et dans ma langue,j'ai un service au Québec en français et j'aimerais être servie  dans mob pays...
merci de votre préocupation....",3
251108,16-SEP-11,22-JUL-11,Tania,,en,184.146.113.37,g.antonopoulos@bell.net,12674699,000000118671781,4,4,"You didn't match techsavy download limit of 300GB for similar service.  I'm just starting to download more content, so if current 80GB limit doesn't cut it then I will be switching to another provider for internet. ",4
251109,16-SEP-11,12-SEP-11,Crystal,,en,76.64.73.87,rolng@sympatico.ca,13230176,000000119815314,5,4,,4
251110,16-SEP-11,15-SEP-11,Hamza,,fr,184.144.130.83,denislemieux@sympatico.ca,13264602,000000119893313,5,5,,5
251111,16-SEP-11,15-SEP-11,Jose,,en,174.88.27.123,adamswc@sympatico.ca,13261748,000000119891883,4,4,"All were very helpful, ",5
251112,16-SEP-11,14-SEP-11,Sebastian,,en,70.31.106.54,edmund.black@sympatico.ca,13251238,000000119872910,2,1,"Agent I spoke to was very short with me and not helpful at all, when asked what our operating system was-Windows 7-she argued with me that it should say something that it did not.",1
251113,16-SEP-11,14-SEP-11,Mark,,en,76.64.11.144,landjj@sympatico.ca,13254838,000000119864436,5,5,"I do not enjoy speaking to Bell customer service people in India.  They cannot understand me and I cannot understand them.  It is frustrating for both. It is surprizing that a communications company has such poor communications with their customers.  It is the policy I object to, not the people Bell employs.",1
251114,16-SEP-11,27-AUG-11,Bettaib,,fr,184.163.172.244,michel.potier@sympatico.ca,13038641,000000119473358,3,1,"Le conseiller, généralement très gentil, nous explique qu'il ne peut faire aucun changement, car les modifications ou corrections demandées vont contre les politiques (nouvelles ou non) de Bell. Bell pourrait donc adopter des politiques et des modalités qui soignent bien ses clients et leur démontrent que la Compagnie réalise qu'ils sont importants pour elle.",1
251115,16-SEP-11,15-SEP-11,Marco,,en,70.55.42.4,boblizb@bell.net,13263060,000000119893905,5,4,explain better,4
251116,16-SEP-11,15-SEP-11,Rym,,fr,76.69.109.181,rolandeguilbault@sympatico.ca,13272570,000000119906525,5,5,tel que conseiller par votre technicienne rym il faudrait enleve l'qnti)virus qvg pqrce au.il vient en contrqdition qvec celui de bell et auqnd je tqpe sur lq lettre q c.est le qui apparait merci de votre aide,5
251117,16-SEP-11,12-SEP-11,Robbie,,en,70.27.61.221,youhavereachedfaria@sympatico.ca,13233060,000000119823453,3,3,,3
251118,16-SEP-11,15-SEP-11,Sam,,en,69.156.88.180,mariehayward@sympatico.ca,13269786,000000119897296,5,4,nothing,5
251119,16-SEP-11,14-SEP-11,John,,en,69.157.73.60,a.churchill@sympatico.ca,13247810,000000119882902,5,5,,5
251120,16-SEP-11,15-SEP-11,Srinivasan,,en,69.156.117.194,william.kelly@sympatico.ca,13274740,000000119902674,,2,"Although he was polite, it was difficult to understand technican because of his accent.",
251121,14-SEP-11,13-SEP-11,Joseph,,en,70.53.106.101,debhealy@sympatico.ca,13236468,000000119853692,4,4,If the service person comes today and finds the problem I will be extremely happy. At least I was steered in the right direction hopefully this time.You can only unplug a modem so many times.,3
251635,14-SEP-11,13-SEP-11,Gabin,,en,76.65.173.213,j___gravel9@sympatico.ca,13239074,000000119850144,5,4,I WAS VERY SATISFIED WITH THE SERVICE THAT I RECEIVED FROM YOUR AGENT MR. GABIN HE HELP ME A LOT,5
251636,16-SEP-11,15-SEP-11,Roberto,,en,70.52.218.51,windyhollow@sympatico.ca,13274760,000000119912765,5,5,nothing,4
251637,16-SEP-11,15-SEP-11,Tyler,,en,74.198.164.138,fabuda@sympatico.ca,13265466,000000119914542,5,1,"fix the problem
call waiting almost 40min on hold
still no internet will have to call back when i get home.
",4
251638,16-SEP-11,15-SEP-11,Mohamed,,fr,184.144.239.246,ydesaulniers@sympatico.ca,13274886,000000119911178,3,3,"Au premier appel téléphonique on a pas assez fouiller, au deuxième on m'a dit que c'était ma carte réseau qui était défectueuse. Au troisième appel on a découvert que c'était la progammatation de la carte réseau qui n'était pas allumé.",4
251639,16-SEP-11,15-SEP-11,Donia,,fr,70.30.151.33,gchenette@sympatico.ca,13265990,000000119895284,4,4,"On m'a répondu à mon appel très rapidement à ma surprise.La demoiselle m'a aiguillé au technicien après m'avoir posé les bonnes questions.Je trouve regrettable d'autre part qu'on me réponde de Tunisie et non de Montréal ou du moins du Canada.Je ne blâme pas ici la demoiselle qui m'a répondu,au contraire elle fut très courtoise...elle gagne sa croûte comme on dit.
Comment peut-on avoir un sentiment d'appartenance de cette façon!Comme retraité de Bell,je trouve dommage cette situation.
Merci",5
251640,16-SEP-11,15-SEP-11,Denis,,en,174.94.34.212,gsimps@sympatico.ca,13266398,000000119901489,4,5,Satisfied with the service provided,4
251641,16-SEP-11,15-SEP-11,Sukumar,,en,76.68.93.87,jim.henry2@sympatico.ca,13267624,000000119900954,1,1,"Tech Assistant could not resolve problem after numerous tests and said he would call back later.......never called back!!! 
Very, very difficult to interact with tech assistant as I could not understand him. 
Why are we not using Canadian Bell Techs who have the experience and speak our language?",1
251642,16-SEP-11,15-SEP-11,Ramzi,,fr,74.15.158.237,jeannevic@bell.net,13267444,000000119894842,5,3,Le conseiller a été très aimable et a réglé mon problème temporairement je crois....,4
251643,16-SEP-11,15-SEP-11,Rahma,,fr,70.52.65.150,louiseb08@sympatico.ca,13269282,000000119898944,1,1,"On m'a donné à peine quelques minutes pour prendre une décision (Offre de loyauté) en me disant que si je prends le temps d'y réfléchir et de rappeler plus tard,même quelques heures plus tard, l'offre sera disparue et ne sera pas retraçable. Vente sous pression! De plus, on m'a renvoyée d'un conseiller à l'autre sans jamais se nommer et encore moins prendre le temps de finaliser ma demande. J'ai parlé à 3 personnes différentes et je n'ai toujours pas réglé ma démarche. Enfin, les prix ont varié significativement d'un agent à l'autre pour les mêmes services et je n'ai aucun recours devant cette déplorable situation sauf en parler à mon entourage. C'est inconcevable de la part de Bell, je n'ai jamais rien vu de pareil. J'aimerais bien parler à un responsable sorti d'un désagréable anonymat qui laisse libre champs à bien des dérives. 
514 453-6789


",1
251644,16-SEP-11,14-SEP-11,Danielle,,en,70.51.111.34,ambrose.chiu@sympatico.ca,13248224,000000119879954,1,2,"oversea custome rservice is not good, they don't know any thing & not understand what they doing.",
251645,16-SEP-11,15-SEP-11,Tyler,,en,70.54.1.102,greestwc@sympatico.ca,13266338,000000119907810,4,5,"By using persons that speak English, clearly, it results is a less frustrating situation.  Thanks to Tyler who spoke English very well and was courteous and very helpful.",4
251646,16-SEP-11,14-SEP-11,Melinda,,en,70.49.127.183,morty.ellis@sympatico.ca,13256770,000000119879015,5,5,,4
251647,16-SEP-11,14-SEP-11,Kamel,,fr,174.92.201.163,ddalpe@sympatico.ca,13250480,000000119869014,3,4,moins long,
251648,16-SEP-11,15-SEP-11,Melvin,,en,174.92.97.204,harmar2126@bell.net,13266562,000000119902994,2,1,"The problem still exsists. e-mail messages are not available in a blank box with a small red x in upper left /Marilyn
",
251649,16-SEP-11,12-SEP-11,Jason,,en,64.229.25.120,gkwok@sympatico.ca,13223166,000000119810201,5,4,two weeks ago you called  for  continue my contract that we were agreed monthly pay $38 but the bill I received that you still bill me $48 which i can not agree. ,5
251650,16-SEP-11,14-SEP-11,Diego,,en,74.15.109.154,cherylmoist@bell.net,13249814,000000119886102,5,5,Diego was perfect.  He even called back to check something which was beyond the call of duty.  I was impressed.  ,5
251651,16-SEP-11,15-SEP-11,Shinoj,,en,70.31.80.91,m.sloboda@sympatico.ca,13269508,000000119915373,3,2,,4
251652,16-SEP-11,15-SEP-11,Manel,,en,174.95.23.99,abbs44@sympatico.ca,13261658,000000119902826,5,5,"None, as Manel was able to resolve the problem in a fast, efficient and courteous manner.",5
251653,16-SEP-11,15-SEP-11,Jamila,,fr,76.65.101.107,nicetpierre@sympatico.ca,13271038,000000119889495,4,4,J'ai du trouver la perle car Sandra a su m'écouter et aller plus loin que les autres en contournat tous les obstacles pour arriver à régler une situation qui perdure depuis le début.,4
251654,16-SEP-11,15-SEP-11,Michelle,,en,24.244.240.130,georgebuttigieg@sympatico.ca,13266048,000000119905098,5,5,train all your employees like you did with this particular person that helped me.,3
251655,16-SEP-11,15-SEP-11,Oussama,,en,174.95.23.99,abbs44@sympatico.ca,13261660,000000119895069,2,1,"Perhaps Oussama needs more training since he was not able to resolve the problem and told me to wait until the end of the day to see if the problem gets resolved.  When the problem was not fixed later on in the afternoon, I call back your technical department and was connected to Manel who within a few minutes was able to resolve the problem.",3
251656,16-SEP-11,15-SEP-11,John,,en,174.92.51.204,eskinner11@sympatico.ca,13265400,000000119905424,4,3,Not sure anything else would help at this time.Believe problem is with pandigital.Last rep. I talked to there said they did not suppotr sympatico which I find hard to believe.I will be folwing up with them,5
251657,16-SEP-11,12-SEP-11,Sam,,en,184.147.179.86,cudakid@sympatico.ca,13211336,000000119807986,1,1,have more experienced people that know what they are doing.,2
251658,16-SEP-11,03-SEP-11,Radhika,,en,70.29.45.210,kislashko@sympatico.ca,13121267,000000119639784,5,5,nil,5
251659,16-SEP-11,15-SEP-11,Juliio,,en,64.231.204.15,koole@sympatico.ca,13268618,000000119896716,5,5,This is probably the best experience I've ever had when calling Bell.,5
251660,16-SEP-11,14-SEP-11,Omar,,en,76.67.102.177,leant@sympatico.ca,13254992,000000119875426,4,4,,3
251661,16-SEP-11,14-SEP-11,Makram,,fr,74.56.166.116,sylviep57@bell.net,13259944,000000119870329,5,5,,5
251662,16-SEP-11,14-SEP-11,Badreddine,,fr,70.51.32.14,lorraine.l@sympatico.ca,13255340,000000119876421,,2,RÉgler totalement mon problème en rapport avec outlook.,
251663,16-SEP-11,29-AUG-11,Mahesh,,en,70.30.239.124,nba-1@sympatico.ca,13053437,000000119489258,5,5,,5
252133,14-SEP-11,13-SEP-11,Hussain,,en,174.93.66.146,yrodrigues@sympatico.ca,13247362,000000119838730,5,4,Some technicians should show a little more empathy! Not a cold attitude.,5
252134,14-SEP-11,13-SEP-11,Jesus,,en,216.123.186.122,efala@sympatico.ca,13237162,000000119860757,5,5,Nothing! Customer Rep. was excellent!,5
252135,14-SEP-11,13-SEP-11,Prue,,en,174.94.56.183,curllyt@bell.net,13236062,000000119844995,5,4,i CANT THINK OF ANYTHING.,5
252136,14-SEP-11,13-SEP-11,Ronald,,en,76.69.152.247,waltar@bell.net,13247056,000000119850886,5,5,,5
252137,14-SEP-11,13-SEP-11,William,,en,67.71.3.30,lneyedly@sympatico.ca,13241390,000000119847418,,,"My recent experience was a sympatico move request:  It would have been improved/acceptable had the service been set up as requested, and on time, without a further call from me.  As it was, Bell called a phone number that my sympatico was no longer linked to  (for 4 months now) (416-694-7555, my mother's line) and left a message for me to call Bell to give them my new apartment number. All of this was needles, as I gave the person my new apartment number (and my new contact number) when I put in my move request.

Everytime I have any dealing with Bell it is bungled, and takes calls back and forth to get it resolved! THE THING THAT IS ALMOST ALWAYS AT THE ROOT OF THE PROBLEM, is that new information such as a change of address or contact number or such, needs to be changed on ALL the cusomers files related to that account.  For example, if I change a contact number when speaking with a Bell rep, the new info must replace all the old info where ever it is found on all aspects of my files.  What happened was my sympatico used to be affiliated with the number 416-694-7555.  Then, someone (in the family) took that number and I got a dry loop instead.  But Bell couldn't seperate the two different accounts to save their life. And my mother and I started getting billed for each other's accounts.  I think that is finally resolved now(I THINK). 

It seems like when you make a change with Bell, the rep that you get just makes enough changes to do the job in front of them for that day.  After that who cares, it's not their problem anymore.  I'm sure it must not be their fault though because it happens all the time, so it HAS to be management and trainig.

There is one more issue I would like to mention. It is better now, but I want to emphasize that it is good Bell made changes to their policy (I'm guessing) for when people are on hold.  I have a business account with Bell too and they used to leave me on hold for 20 - 30 minutes sometimes without coming on and saying anything. That was infuriating.  Now they come on and at least let me know they are still working with me.  So that is much better.

If I was training new Bell employees to work with customers I would tell them:

1)When a change is made such as address or contact number or other, you must make sure that the change is across the board, so any employee from any department can look at the info for the account and everybody will see the same thing.

2) When making changes to an account, you MUST delete all the old info so it isn't inadvertantly used by mistake. 

3) When making a correction, such as to a bill, cross check that info on the persons next statment to go out.  I add this because a few months ago I was billed for my mother's bundle and the nice Bell rep said he made all the necessary changes AND i WOULDN'T BE BILLED.  So before I got off the phone with him I asked him to check what my next statement will say exactly.  Of course it still said two hundred and something when it should have said $30 someting. He was surprised too that it was still there AFTER he did the changes.  While still on the phone with him, he was able to make the changes.  If I didn't ask him to verify what my bill amount will be for the next month I would have been charged the $200+.

I would also prefer that if I have a problem then I can go to a manager and get some help.

And I answered question 1 and 2 above in this survey as Not Sure/Don't know, because they, (Bell) said that my internet will be hooked up this m orning and I am not home to check to see if it has been hooked up or not.  But the people I talked to yesterday were very nice and helpful.

Thank You",2
252138,14-SEP-11,12-SEP-11,Mukesh,,en,69.159.44.179,lockwd@sympatico.ca,13226346,000000119808210,1,1,"fix my service I still dont have any and your agent has misdiagnosed the problem. He told me that it was a problem with the power supply of the modem, but the problem is clearly that the dsl loop connection is not being made by the modem. All he had to do was confirm this with your tech support and send a lineman to fix the problem on the pole. How do I know this, because i have gone thru this before with your helpdesk and had to escalate  the  problem several levels. If this is not fixed by Friday you will loose a customer for all of my communication services. How am I sending this, a neighbour has let me use his wireless connection.",1
252139,14-SEP-11,31-AUG-11,Raj,,en,64.231.190.215,janet.bartram-thomas@sympatico.ca,13077839,000000119566847,5,5,,5
252140,14-SEP-11,10-SEP-11,Jhon,,en,174.91.1.143,doug.penhale@sympatico.ca,13203560,000000119794861,5,5,,5
252141,14-SEP-11,13-SEP-11,Katherine,,en,184.145.156.225,kitjo@sympatico.ca,13240746,000000119858403,4,3,,4
252142,14-SEP-11,06-SEP-11,Antony,,en,70.52.156.159,my1262@sympatico.ca,13155054,000000119675990,5,5,,3
252143,14-SEP-11,13-SEP-11,David,,en,70.53.29.201,thelma.mott@sympatico.ca,13246414,000000119844069,3,4,Left the start-up procedure as before instead of changing it and being slower to strat up,4
252144,14-SEP-11,31-AUG-11,Edgar,,en,76.69.0.152,lablett@bell.net,13079893,000000119572426,4,4,I asked why the problem occurred and did not get an answer,4
252145,14-SEP-11,12-SEP-11,Aroua,,fr,69.157.129.224,parent48@sympatico.ca,13228882,000000119808456,5,5,,5
252146,14-SEP-11,13-SEP-11,Elyes,,en,70.51.198.151,cdb.1968@sympatico.ca,13235452,000000119856150,5,5,The customer service seems to be much more better than my lasts few calls. The service was very fast and the technician resolved my problem very quickly. I was impressed about my last enquiry and was very happy about the whole process. Thank you very much. ,5
252147,14-SEP-11,12-SEP-11,William,,en,174.92.81.34,johnmiotto@sympatico.ca,13224911,000000119815946,3,2,tell me when the server will be repaired and e-mail will be back to normal,3
252148,14-SEP-11,11-SEP-11,Daniel,,en,70.51.167.227,bugme@sympatico.ca,13210836,000000119798511,4,3,Fix my issue permanently. This is the 3rd technician to come to my house in 4 weeks.,3
252149,14-SEP-11,06-SEP-11,Revathi,,en,64.231.184.214,sean.franey@sympatico.ca,13157802,000000119678451,1,1,Tell your people to stop telling clients what they want to hear because in my mind all they are doing is lying to the customer.,1
252150,14-SEP-11,06-SEP-11,Sam,,en,64.231.184.214,sean.franey@sympatico.ca,13157804,000000119696753,1,1,,1
252151,14-SEP-11,08-SEP-11,Gilberto Jose,,en,65.95.225.136,j.bilyk@sympatico.ca,13180596,000000119749513,5,4,"Nothing , very professional ",5
250603,12-SEP-11,11-SEP-11,Badreddine,,fr,70.48.140.106,saucierjean@sympatico.ca,13216416,000000119806566,5,4,,5
250604,12-SEP-11,06-SEP-11,Rajni,,en,174.88.201.102,pjowett@sympatico.ca,13141200,000000119671359,5,5,,4
250605,12-SEP-11,11-SEP-11,Edgar,,en,70.51.98.208,jmyers3@bell.net,13213320,000000119805101,5,5,"Too many ""promps"" before talking to a live technician
Further, I spoke with at least 5 technicians before the problem got resoved.",5
250606,13-SEP-11,12-SEP-11,Hector,,en,70.27.97.253,angiebarton@sympatico.ca,13218748,000000119827306,5,5,,5
250607,13-SEP-11,12-SEP-11,Elizabeth,,en,70.31.2.158,lorenzo.nsp@sympatico.ca,13226368,000000119816974,5,5,,5
250608,13-SEP-11,12-SEP-11,Joan,,en,70.31.2.158,lorenzo.nsp@sympatico.ca,13226370,000000119816049,5,5,,5
250609,13-SEP-11,12-SEP-11,Hector,,en,70.31.38.25,bone.sam@sympatico.ca,13219656,000000119826336,1,2,"Fess up to the existing problem --- email pictures not showing when opening emails. I was given a phone number for MSN -- it was a wrong number [1-866-307-2839. Not good service responce.

Sam Bone",2
250610,13-SEP-11,12-SEP-11,Andrew,,en,74.14.124.148,lessardlynch@sympatico.ca,13226090,000000119813459,5,5,,5
250611,13-SEP-11,12-SEP-11,Vincent,,en,174.95.195.41,bigmac100@bell.net,13219484,000000119808168,4,1,"Same problem this morning,so I had to call again.I am very dissatisfied with my internet service. ",2
250612,13-SEP-11,12-SEP-11,Mindy,,en,76.68.48.10,tduhaime@sympatico.ca,13231828,000000119819521,5,5,,5
250613,13-SEP-11,12-SEP-11,Gustavo,,en,65.92.34.65,wfelmy@sympatico.ca,13232784,000000119819795,5,5,service tech was outstanding. all techs should be as good ,5
250614,13-SEP-11,12-SEP-11,Rahma,,fr,184.148.205.4,ltperreault@sympatico.ca,13226520,000000119815421,5,5,elle a tout fait,5
250615,13-SEP-11,12-SEP-11,Haricharan,,en,70.49.172.20,anothany.glusek072@sympatico.ca,13218864,000000119832696,5,5,"The first two techs and a supervisor dropped my calls.  If you like to enrage people thats just what to do.

Last tech was excellent and couldnt ask for better help and info. Dont know what happened but internet and email are now accessable.

Whomever he was , pay him more.",4
250616,13-SEP-11,12-SEP-11,Daniel,,en,50.101.139.112,mityalex@sympatico.ca,13227872,000000119835428,5,5,"I was totally satisfied as to how my problem was solved.   Daniel was a great help and very patient and made sure everything was in good working order before we disconnected.  Daniel was very clear to understand and we should have more ""Daniels"".  I appreciated his help.",4
250617,13-SEP-11,12-SEP-11,Denis,,en,64.231.168.160,fjb33@sympatico.ca,13222556,000000119814408,5,5,Nothing,5
250618,13-SEP-11,12-SEP-11,Sana,,fr,70.50.242.41,jfbousquet@sympatico.ca,13224530,000000119808407,4,1,"Me corriger plus rapidement la situation, cela dure depuis plus d'une semaine",3
250619,13-SEP-11,12-SEP-11,Med Ali,,fr,70.52.30.122,madeleinepoulin@sympatico.ca,13226822,000000119833671,4,5,,4
250620,13-SEP-11,12-SEP-11,Arbi,,fr,70.52.61.150,estlo@sympatico.ca,13222338,000000119818061,5,5,,5
250621,13-SEP-11,12-SEP-11,Syed Mustafa,,en,65.93.167.162,glennrousseau@sympatico.ca,13223190,000000119823651,3,3,"please get better modems and power supplies, this will be my 5th unit in 3 years. Totally unacceptable",1
250622,13-SEP-11,12-SEP-11,Faqria,,en,174.92.83.207,sabourinsabourin5@sympatico.ca,13230482,000000119824033,5,5,"In the past, the accent has been problematic but the youmg woman I dealt with this time was easily understood.  ",4
250623,13-SEP-11,12-SEP-11,Vijay,,en,76.67.192.241,riegerr@sympatico.ca,13229956,000000119819644,3,3,The problem was over the representative's capabilities.  He should have escalated the call to a more experienced technician.,4
250624,13-SEP-11,12-SEP-11,Ryan,,en,76.64.85.5,sjgendron@sympatico.ca,13231092,000000119821608,5,4,The call was initiated because an exchange of my modem was post-dated to Sept.20 from Aug.31 without my knowledge. This led to frustration and disappointment with the Loyalty Dept. ,4
250625,13-SEP-11,01-SEP-11,Jordan,,en,38.112.5.230,fernando.pimentel@sympatico.ca,13075675,000000119577331,1,1,Send me the modem return box that I have phoned seven times to get.,1
250626,13-SEP-11,12-SEP-11,Elda,,en,65.95.88.53,bill.goch@sympatico.ca,13219490,000000119834268,5,4,Send a technician to inspect my wiring and replace my modem since we really don't know what the cause of my problem is nor do we know where the wiring issue is that my technician noticed in my wiring.,5
250627,13-SEP-11,12-SEP-11,Loyda,,en,70.49.176.57,bobmiddlemiss@sympatico.ca,13219632,000000119810734,2,1,The first call it was a woman just telling me to follow numbers which I found very difficult. 2nd call I spoke to a tech rep who was very patience and gave me perfect directions to solve problems.,5
250628,13-SEP-11,12-SEP-11,Yves,,fr,70.53.21.10,suzanneturcotte5@sympatico.ca,13231598,000000119825092,3,3,"avoir l'enregistrement de la conversation à laquelle je faisais référence quand au début de l'année, je pensais bien avoir accepté l'offre d'utiliser l'argent qui nous revenait de Bell pour ne plus avoir de mensualité de modem à payer.",3
250629,13-SEP-11,12-SEP-11,Mohamed,,en,76.67.83.155,johnmacd@bell.net,13224906,000000119819401,5,5,,4
250630,13-SEP-11,10-SEP-11,Jacqueline,,en,76.69.131.14,perrone@sympatico.ca,13207590,000000119786856,4,4,Could have upgraged My modem at no charge since I have been paying rental on the current one for a long time. ,3
250631,13-SEP-11,12-SEP-11,Elizabeth,,en,70.29.244.126,ckaldor@sympatico.ca,13220592,000000119819274,5,5,"she was cheerful and efficient and got my internet security system hooked up and more, give her a raise.  ",5
250632,13-SEP-11,12-SEP-11,Sarah,,en,174.93.165.150,irene_k@sympatico.ca,13223884,000000119817690,5,5,nothing,5
250633,13-SEP-11,12-SEP-11,Diego,,en,67.68.139.248,lchyatt@bell.net,13225974,000000119835249,5,4,i was on hold a long time before i spoke to a representative,4
250634,12-SEP-11,11-SEP-11,Alexander,,en,74.15.35.169,t.hubbert@sympatico.ca,13216954,000000119796529,5,5,,5
250635,12-SEP-11,02-SEP-11,Ronald,,en,70.52.175.167,jdyeats@sympatico.ca,13098455,000000119607884,3,4,"i should have been told I could keep my b1 number and my existing e-mail and just upgrade my e-mail when I changed to Fibe TV,meanwhile when the tech came and I phoned in I was told I could have kept this if I had asked on my initial call.  It's very upsetting since now I have to transfer all my personal files to the new one so that I don't lose anything.  ",4
250636,12-SEP-11,11-SEP-11,Cherfeddine,,fr,70.30.213.156,antonine2010@bell.net,13210336,000000119806301,4,4,vous avez fait votre possible,4
250637,12-SEP-11,11-SEP-11,Padala,,en,69.159.3.2,jimandstacey@bell.net,13213250,000000119806336,5,5,Nothing. The agent was excellent. He helped in every way I needed him to and went above and beyond what I expected and was very professional,4
250638,12-SEP-11,09-SEP-11,Alvaro,,en,184.147.14.3,ve3scp@sympatico.ca,13200620,000000119779792,5,5,Nothing during this trouble call.,5
250639,12-SEP-11,11-SEP-11,Zia,,en,70.51.227.154,deanrschlueter@sympatico.ca,13211552,000000119801929,4,,"My cordless phone died, and I got disconnected.NO ONE BOTHERED TO CALL ME TO LET ME KNOW WHAT WAS DONE.",2
251122,14-SEP-11,13-SEP-11,Danielle,,en,65.93.135.236,jim_hastings@sympatico.ca,13239696,000000119851348,5,1,listen to your customers concerns and let Bell representatives do the job they were hired to do and force them to hide behind corporate concerns. Bring our jobs back to Canada and not everywhere else in the world.,1
251123,14-SEP-11,13-SEP-11,Med Jamel,,fr,67.68.145.129,gillhudon@sympatico.ca,13238176,000000119858185,4,4,ne pas me charger l'excédent sur ma facture ...,4
251124,14-SEP-11,13-SEP-11,Paul,,en,67.71.84.158,termeister@sympatico.ca,13246328,000000119836303,4,4,Let's wait and see,5
251125,14-SEP-11,13-SEP-11,Shinoj,,en,174.93.69.239,apross@sympatico.ca,13234334,000000119858651,2,1,It was too hard to hear him. Maybe if we weren't so far apart the volume would have been better.,2
251126,14-SEP-11,13-SEP-11,Janice,,en,76.64.14.248,doug.hutchinson@sympatico.ca,13236930,000000119841726,5,5,my request was taken care of right away.,5
251127,14-SEP-11,13-SEP-11,Prue,,en,70.26.65.133,pat.forestell098@sympatico.ca,13243748,000000119849661,5,4,,4
251128,14-SEP-11,13-SEP-11,Antoinette,,fr,67.68.134.36,tremblayvon@sympatico.ca,13246668,000000119853108,4,4,,4
251129,14-SEP-11,13-SEP-11,Gabriel,,en,74.12.41.85,jenoka@sympatico.ca,13239554,000000119861549,5,5,"Gabriel was very helpful, obviously knows his job",
251130,14-SEP-11,13-SEP-11,Jean,,en,204.40.1.129,emerald.roofing@sympatico.ca,13237274,000000119842851,4,4,"The agent could not have done anything more. What Bell could do better is to allow customers to keep their e-mail address active (@sympatico.ca)by paying a small fee, even when they don't use Bell's internet service.",4
251131,14-SEP-11,13-SEP-11,Emer,,en,64.229.102.138,gginmont@sympatico.ca,13238108,000000119844206,4,4,"You could have sent a technician on the first day that you said you would, instead of letting me sit at home all day waiting.",3
251132,14-SEP-11,13-SEP-11,Hency,,en,69.158.147.152,joejenny@sympatico.ca,13239926,000000119842053,4,4,Try to rememberever thing BUT Iam 78.,5
251133,14-SEP-11,13-SEP-11,Edgardo,,en,69.158.34.11,motoole@bell.net,13242918,000000119839974,1,1,"My question in regards to finding out what my WPA key (8 digits)is comprised of, came to no conclusion.  My wife found it very difficult to understand the gentleman's questions due to his accent (Through no fault of his own). 
   Going online to find info on wireless, was also futile because it made reference to an 8 digit key # on the modem, which doesn't exist on mine.
    I guess I will continue to go to Starbucks to order my e-books since Bell has not resolved my problem.  The rep suggested he enter my computer, but I said NO",3
251134,14-SEP-11,12-SEP-11,Karla,,en,67.70.28.81,diane1959@bell.net,13221586,000000119811092,5,4,very good service with bell,5
251135,14-SEP-11,13-SEP-11,Grace,,en,174.92.108.9,peterboroughroofing@sympatico.ca,13243942,000000119849556,5,5,,4
251136,14-SEP-11,13-SEP-11,Soumaya,,fr,174.95.251.31,locutus_of_borg@sympatico.ca,13241394,000000119849288,3,4,,4
251137,14-SEP-11,13-SEP-11,Mohd,,en,184.146.163.217,francis.lacasse@sympatico.ca,13237718,000000119861213,5,5,nothing,5
251138,14-SEP-11,13-SEP-11,Mohsen,,fr,67.68.184.219,c.foster@bell.net,13235208,000000119853268,4,4,,4
251139,14-SEP-11,13-SEP-11,Luis,,en,69.158.87.247,grahamhurst@sympatico.ca,13238320,000000119853987,5,4,,5
251140,14-SEP-11,13-SEP-11,Mariama,,fr,50.100.112.169,karlo@sympatico.ca,13240482,000000119840408,5,5,"Tout a été fait, on m'a même envoyé les corrections par email.

Merci",4
251141,14-SEP-11,13-SEP-11,Heni,,fr,70.26.32.56,michon1956@sympatico.ca,13242624,000000119848228,4,4,,4
251142,14-SEP-11,13-SEP-11,Nelson,,en,74.14.66.120,bnj.austin@sympatico.ca,13234946,000000119839770,5,5,"Very satisfied because i am 77 yrs. old and not computer savvy. Nelson was very
patient with me through the whole procedure.",5
251143,14-SEP-11,06-SEP-11,Nizar,,fr,174.93.247.82,alain.deloumeau@sympatico.ca,13144544,000000119687242,5,5,,4
251144,14-SEP-11,12-SEP-11,Melvin,,en,76.68.140.167,bill_mair@sympatico.ca,13219504,000000119809135,4,4,Have someone from this country that speaks english answer the calls,4
251145,14-SEP-11,13-SEP-11,Kaouther,,fr,174.92.186.39,loisellem@bell.net,13241410,000000119854616,,,t'en fumes du bon en sacrament pcq j ai jamais appeler hier ,3
251146,14-SEP-11,13-SEP-11,John,,en,67.68.194.71,larrywestover@sympatico.ca,13241002,000000119839334,4,4,,4
251147,14-SEP-11,13-SEP-11,Gayathri,,en,70.29.120.24,mutony.indoors@sympatico.ca,13243070,000000119841383,5,2,Solved my problem,5
251148,14-SEP-11,13-SEP-11,Maurice,,fr,70.30.155.217,jacques.ethier009@sympatico.ca,13239124,000000119845249,5,5,,5
251149,14-SEP-11,13-SEP-11,Franssesca,,en,76.71.80.224,gus040639@sympatico.ca,13238454,000000119861648,5,5,All was OK.  She had good english & was patient,5
251150,14-SEP-11,06-SEP-11,Anusha,,en,174.89.128.221,stevensonc@sympatico.ca,13158506,000000119697593,1,1,Have a call centre with competent people and not out of the country in India.  It is a torture to deal with your Internet Call Centre.  It took six days to get my DSL back.  The only real value was finally getting a local technician and finding out how bad service is in my area and that I am paying for unlimited service but at best getting less than 3 Megabites speed. ,1
251151,14-SEP-11,23-AUG-11,Abir,,fr,76.71.170.166,littledale@sympatico.ca,12994086,000000119360099,4,5,change rien,5
251152,14-SEP-11,06-SEP-11,Anusha,,en,174.89.128.221,stevensonc@sympatico.ca,13158504,000000119698763,1,1,See my previous survey.  This was the second call because I was cut off the first time.  Also Bell missed two repair visits until finally coming and fixing service six days later.,1
251153,14-SEP-11,09-SEP-11,Luis,,en,70.52.194.136,merriman1@sympatico.ca,13196696,000000119766696,5,5,,5
251154,14-SEP-11,13-SEP-11,Adnen,,fr,67.68.185.134,robert_ferland@sympatico.ca,13244718,000000119848828,4,4,,5
251155,14-SEP-11,13-SEP-11,Jamila,,fr,74.12.171.233,dgregoire002@sympatico.ca,13236618,000000119840170,5,5,Il faut un numéro de téléphone distinct et direct pour accéder au support technique internet.,3
251156,14-SEP-11,13-SEP-11,Dilli,,en,70.27.10.19,roliver@sympatico.ca,13244800,000000119859383,5,3,I should have followed his advise.,5
251157,14-SEP-11,06-SEP-11,Noureddine,,fr,65.92.164.108,evita1@sympatico.ca,13148776,000000119699638,5,5,,4
251158,14-SEP-11,11-SEP-11,Sowjanya,,en,76.65.41.238,jane.wilson2@sympatico.ca,13213022,000000119802565,1,1,"the initial contact did her best but when it was passed on to someone here in Canada I lost contact.  Since they had my phone number they should have called back. After 50 MINUTES on the phone I was very angry with no solution.
I tried again yesterday (13th) and reached a person in Canada, he fixed the problem and promised that if we were disconnected, he would call me back.",
251159,14-SEP-11,13-SEP-11,Med Hedi,,fr,76.69.108.38,chalamy@sympatico.ca,13235524,000000119844685,4,4,,4
251160,15-SEP-11,13-SEP-11,Alejandro,,en,70.54.96.76,donaldemc_dougall_2@sympatico.ca,13236884,000000119860276,4,4,Nothing comes to mind,5
251664,16-SEP-11,15-SEP-11,Malek,,fr,67.68.133.159,leo.boilard@sympatico.ca,13268944,000000119914553,3,2,"J'ignore ce qu'il aurait fallu faire.  Si j'ai eu recours à vos services, c'est que je ne savais pas quoi faire et le problème n'a pas été résolu.  Alors...",5
251665,16-SEP-11,15-SEP-11,Madhu,,en,76.64.226.153,jharoop@sympatico.ca,13267600,000000119901603,4,4,,5
251666,16-SEP-11,14-SEP-11,Zaccheus,,en,69.156.126.96,palette@bell.net,13257466,000000119886718,4,4,,5
251667,13-SEP-11,10-SEP-11,Chrystelle,,en,184.147.233.18,bosia@sympatico.ca,13202318,000000119789012,3,2,"Having problems with internet connection
for almost 2 weeks was very  frustrating.I asked for a technician to come but I was told on Aug.31,ref#119550832,on Sept.5 and on Sept.10 that I would have the connection fixed.,that there are problems with internet in my area etc.
On Sept.10 I talked to Daimond from High speed Centre in Hamilton and he finally arranged the technician to come to my apartment on September 12 between 
5.oo and 9;00 p.m.The technician was very professional,helpful and polite.He knew what he was doing and he found the problem easily. We are very upset with the others who misinformed us ,gave wrong advice regarding the modem connection etc.We have been Bell customers for over 25 years and hope
not to have any more problems . 
",
251668,13-SEP-11,10-SEP-11,Jose,,en,76.65.184.237,glenn.washer086@sympatico.ca,13204330,000000119782566,4,3,More immediate access to the Testing staff,4
251669,13-SEP-11,12-SEP-11,Reshma,,en,69.158.128.158,jane.ducharme@sympatico.ca,13224126,000000119819179,4,4,,3
251670,13-SEP-11,12-SEP-11,Kry,,en,184.145.55.57,kevin.rymar@sympatico.ca,13225538,000000119824763,5,5,,5
251671,13-SEP-11,12-SEP-11,Chenrup,,en,70.26.43.223,J.heynen@sympatico.ca,13217886,000000119826875,3,2,"The problem was that from certain sources (list serves) messages are not always delivered to the mail browser on my computer (the browser is the 'Mail' application). This was blamed on my computer, which otherwise works well.
Aadditionally it might be helpful to get more expertise on operations with the Mac computer",3
251672,13-SEP-11,08-SEP-11,Andrea,,en,174.89.173.54,afrumkin@sympatico.ca,13175568,000000119730364,4,1,"During last 2 weeks I did not have an internet,and Bell representatives kept me on hold in total for 12.5 hours.
It would be nice do not charge for service you don't provide.",1
251673,13-SEP-11,12-SEP-11,Sowmya,,en,74.14.180.229,roslynrh@bell.net,13230250,000000119814550,3,4,It was difficult to understand her as she had an accent and was impatient with me because i could not understand her mmost of the time.I told her if she lost her patience I will call someone else.She got the message and her attitude suddenly changed.,4
251674,13-SEP-11,12-SEP-11,Kaitlyn,,en,70.30.56.128,mgdeathe@sympatico.ca,13227602,000000119831581,5,4,even if there was/is problems with the bell login site at the time all i received was the same scripted answer to my inquiries even though it had been tried and wasn't fixing the problem at hand,4
251675,13-SEP-11,04-SEP-11,Okieh,,fr,64.229.214.244,cristian.c@sympatico.ca,13127033,000000119650079,5,5,,5
251676,14-SEP-11,12-SEP-11,Fatma Sawcen,,fr,65.94.180.84,lucia.perreault@sympatico.ca,13226558,000000119814231,4,4,,4
251677,14-SEP-11,13-SEP-11,William,,en,74.15.5.185,mdacabrals@sympatico.ca,13242366,000000119861265,5,5,Nothing:),5
251678,14-SEP-11,13-SEP-11,William,,en,65.94.45.58,joelzifkin@sympatico.ca,13239940,000000119849900,5,5,He was perfect,5
251679,14-SEP-11,13-SEP-11,Alejandro,,en,216.209.147.12,arneberg@sympatico.ca,13234360,000000119854901,2,3,,2
251680,14-SEP-11,13-SEP-11,Ines,,fr,174.93.191.142,maxtrem@bell.net,13242306,000000119841189,5,5,Corriger les deux premières fois dont le résultat avait insatisfaisant. avec cette dernière fois ce fut très plaisant.,5
251681,14-SEP-11,13-SEP-11,David,,en,70.53.60.71,n.jain@sympatico.ca,13243110,000000119852995,5,4,,4
251682,14-SEP-11,13-SEP-11,Chuck,,en,174.89.192.171,wantler@bell.net,13247062,000000119861048,1,1,"Answered my concern.  We just switched to Bell internet service from Cogeco.  I have a wireless printer that will not work now.  Your tech made no attempt to walk me through anything that may correct it, he told me to call the printer company.  Poor response to a problem that was created once I switched over to Bell because my printer cant recognize the router.",2
251683,14-SEP-11,13-SEP-11,Ridha,,fr,76.67.174.94,aygace.mt@sympatico.ca,13234488,000000119849505,5,5,"c'est sûr que si le paiement était pris à la même date que la facturation, avec un solde identifié à $0 lorsque c'est un prélèvement par carte de crédit, je n'aurais pas eu besoin d'appeler le s.a.c. au départ.",3
251684,14-SEP-11,13-SEP-11,Jaime,,en,174.93.66.169,peria@sympatico.ca,13243908,000000119855339,5,3,,4
251685,14-SEP-11,12-SEP-11,Devin,,en,67.70.69.38,chelco13@sympatico.ca,13220410,000000119827693,3,4,get me faster internet service,3
251686,14-SEP-11,13-SEP-11,Neila,,fr,67.71.79.193,ileleonard_331@sympatico.ca,13238914,000000119840461,5,5,,5
251687,14-SEP-11,02-SEP-11,Devin,,en,69.158.169.178,m-cgratton@sympatico.ca,13101289,000000119606857,3,2,The battery of the phone went dead so we disconnected. We would have appreciated getting a call/message from Bell so that I didn't have to call back and go through all the steps. The call was almost done.,3
251688,14-SEP-11,13-SEP-11,Karingula,,en,70.31.58.109,k___52@sympatico.ca,13240392,000000119842955,2,1,"If the tech had asked someone to help him, he didn't understand what I needed.",2
251689,14-SEP-11,13-SEP-11,Manonmani,,en,76.68.108.19,jdoholis@sympatico.ca,13239402,000000119838664,5,5,"sound could be louder,...sometimes hard to hear instructions",5
251690,14-SEP-11,13-SEP-11,Marvin,,en,74.14.85.77,norex@sympatico.ca,13243454,000000119838599,5,4,Sometimes the contacts are hard to understand. Combination of a heavy accent and poor sound transmission.,4
251691,14-SEP-11,13-SEP-11,Salvador,,en,174.88.173.137,daly84@sympatico.ca,13236176,000000119838630,2,4,"Two phone calls for the same problem were made.  The first being a complete waste of time as the technician could not help in any - luckily the call got disconnected.  When I called the second time, the technician was ""on top of it"" and was able to resolve the issue within minutes.  First experience was not good, second one was great.",3
251692,14-SEP-11,13-SEP-11,Alexandra,,en,70.48.243.9,lchaloner@bell.net,13241064,000000119855817,5,5,,5
251693,14-SEP-11,13-SEP-11,Kanni,,en,70.49.226.179,jrob9@sympatico.ca,13240196,000000119861298,3,4,language was a problem and extended time to resolve the problem.  I have a great deal of difficulty understanding most of your reps that are in call centres in other countries.  I would be very satisfied if there was not a barrier.  In the past month I have spent over 4 - 5 hours on the phone with problems with 3 Bell co's & language has been a problem each time.,3
251694,14-SEP-11,13-SEP-11,Gilberto Jose,,en,64.231.80.142,mejohnson167@sympatico.ca,13242402,000000119856544,5,5,none I had a problem with my new laptop computer and gilbert took over my computer and fix it for me.  Very thankful,5
252152,14-SEP-11,12-SEP-11,Anis,,fr,216.209.241.167,louisgp@sympatico.ca,13226454,000000119815748,5,5, Rien,4
252153,14-SEP-11,03-SEP-11,Miguel,,en,76.66.169.133,a.grosman@sympatico.ca,13116941,000000119642165,5,5,"am still waiting to receive the telephone splitter that allows me to use my computer and my telephone at the same time; this was promised at the end of my service call...  this is critical and crucial and will effect how i view bell service from here on...",3
252154,14-SEP-11,13-SEP-11,Bilel,,fr,65.95.75.71,michelboucher6@sympatico.ca,13242572,000000119848201,5,5,,5
252155,14-SEP-11,31-AUG-11,Melanie,,en,74.15.207.47,williamperera@sympatico.ca,13089441,000000119552152,5,5,no comments,5
252156,14-SEP-11,10-SEP-11,Asma,,fr,184.145.153.153,bourgeois6@sympatico.ca,13202334,000000119786937,3,5,le ton lors de l'échange,3
252157,14-SEP-11,13-SEP-11,Wynbert,,en,76.70.105.69,ching@bell.net,13235626,000000119862348,4,4,"Your representative was very helpfull
and patient to assist me with my
computer problem.",4
252158,15-SEP-11,13-SEP-11,Xiomara,,en,76.65.177.3,amdl@sympatico.ca,13234038,000000119850824,4,2,"Give suggestions on how to improve the speed of my internet expecially my e-mails.  The internet is extremely slow, and as of today it still has not improved. I will give it another chance, it it does not improve, I will be thinking of changing provider for my phone and internet.",3
252159,15-SEP-11,07-SEP-11,Edgar,,en,174.95.63.14,awanasir@bell.net,13161498,000000119718033,3,3,"resolve my problem,going on for over 2 years",3
252160,15-SEP-11,08-SEP-11,Manel,,fr,70.30.205.146,espoir0@bell.net,13179046,000000119743539,5,5,"
",5
252161,15-SEP-11,13-SEP-11,Ashfaq,,en,184.147.204.14,samanast@sympatico.ca,13245164,000000119840947,5,5,You might have assured that the people in India had clear English communication skills,4
252162,15-SEP-11,14-SEP-11,Hency,,en,65.94.133.88,rhenry001@sympatico.ca,13258392,000000119870695,5,5,,5
252163,15-SEP-11,14-SEP-11,Rahma,,fr,64.229.213.98,jcbouchard@sympatico.ca,13253466,000000119868880,5,5,,5
252164,15-SEP-11,14-SEP-11,Elias,,en,174.89.17.167,joseph.morelli@sympatico.ca,13254074,000000119864140,5,5,"Nothing.Elias was soft spoken,extremley patient and I understood perfectly what he was saying and asking of me.
",5
252165,15-SEP-11,14-SEP-11,Suraj,,en,70.31.158.166,susan.carrier@sympatico.ca,13259824,000000119887784,4,4,,5
252166,15-SEP-11,13-SEP-11,Marouen,,fr,65.94.188.166,pycoutu@sympatico.ca,13244242,000000119852429,2,1,BONJOUR.MON PROBLEME Ne fut pas résolu car j`ai une tablette android et je ne suis pas capable de me connecter au reseau sans fil de bell.je pense changer de founisseur internet pour cette raison .merci,2
252167,15-SEP-11,14-SEP-11,Roberto,,en,209.202.115.142,stephen.saunders@sympatico.ca,13259690,000000119887519,5,5,"Nothing to add about improving the service, just wanted to say that Robert was very professional and had excellent customer service skills. He was also great to talk with.",5
252168,15-SEP-11,14-SEP-11,Eduardo,,en,70.27.87.5,passionate_4u@sympatico.ca,13257530,000000119879090,4,4,"I had difficulty hearing the person due to static on the line and his accent, had to ask repeatedly for them to repeat what they were saying.",4
252169,15-SEP-11,14-SEP-11,Justin,,en,184.147.18.207,david.stevenson2@sympatico.ca,13250424,000000119872985,1,4,Different dept. give different information.  tech support wanted to charge s&H to replace a 10 year old modem and business dept. said there was no charge to exchange. Tech support kept trying to sell me different plan packages when all I wanted was a new modem.,3
252170,15-SEP-11,13-SEP-11,Deepthi,,en,64.231.0.221,amorwood@sympatico.ca,13234072,000000119838993,5,5,,5
252171,15-SEP-11,07-SEP-11,Aquiles,,en,70.54.243.50,a.dinoto@sympatico.ca,13160542,000000119727271,5,4,,4
252172,15-SEP-11,14-SEP-11,Jason,,en,216.254.148.69,simonc@sympatico.ca,13259374,000000119875709,5,5,,5
252173,15-SEP-11,14-SEP-11,Alex,,en,24.247.21.234,karrandy1@sympatico.ca,13254390,000000119864386,5,5,,5
252174,15-SEP-11,14-SEP-11,Timmy,,en,64.231.128.247,mewing_28@sympatico.ca,13256320,000000119874838,3,4,resolve it without going to retention,4
252175,15-SEP-11,14-SEP-11,Felix,,en,174.91.29.17,rworobec@sympatico.ca,13258830,000000119876301,5,5,nothing,5
252176,15-SEP-11,13-SEP-11,Arbi,,en,76.68.173.188,jfdecarie@bell.net,13239620,000000119852971,1,1,"At the beginning of the call I told the agent what my problem was, packet drops. After 30 minutes of ""troubleshooting"" the agent told me the issue was with my computer. He then agreed to transfer me to the line technician, who saw the problem I was reporting within minutes. I'm seriously wondering if your agents are trained properly.",1
252177,15-SEP-11,14-SEP-11,Juan,,en,74.14.38.251,gjmcd@sympatico.ca,13252342,000000119888260,5,5,Nothing else!,5
252178,15-SEP-11,13-SEP-11,Julie Anne,,fr,69.156.203.48,claude_plante@sympatico.ca,13235788,000000119854077,5,4,rien de plus ,5
252179,15-SEP-11,14-SEP-11,Jay,,en,70.49.34.44,johnlizg@sympatico.ca,13254014,000000119872823,4,5,,4
252180,15-SEP-11,14-SEP-11,Luis,,en,70.30.110.70,ws.mckinnon@bell.net,13260988,000000119888467,5,5,Luis was extremely knowledgeable and patient......one of the best experiences l have had using Bell support.,5
252181,15-SEP-11,13-SEP-11,Lukasz,,en,74.15.82.141,roseswallowell@sympatico.ca,13244906,000000119838292,5,5,,5
252182,15-SEP-11,14-SEP-11,Eric,,en,184.146.125.11,dompier@bell.net,13250862,000000119881102,3,2,"Eric was very polite and thorough, unfortunately he was not able to fix my internet problem and has to send the problem to another department who wold call me back within 24 hours.
I called back the next morning and this new gentleman was able resolve the problem completely. ",4
252183,15-SEP-11,14-SEP-11,Julio,,en,74.15.25.162,cfholmes@sympatico.ca,13249688,000000119867683,3,3,Your phone directions indicate that there is a # for retrieving a pw.Line is not available.,
252184,15-SEP-11,14-SEP-11,Srinivasan,,en,174.91.51.133,mjlarge@sympatico.ca,13256550,000000119876264,5,5,IT ALL WENT WELL,4
252185,15-SEP-11,14-SEP-11,Sihem,,fr,174.95.187.225,lacasse.gilles@bell.net,13254788,000000119864210,4,5,,4
252186,15-SEP-11,13-SEP-11,Andrew,,en,70.51.226.131,m.menzies@sympatico.ca,13241730,000000119839046,5,5,,4
252187,16-SEP-11,11-SEP-11,Imed,,fr,65.94.68.213,r.cardin@sympatico.ca,13215726,000000119806294,5,2,"Rien, le problême était causé par une défectuosité de mon ordinateur et apres plusieurs minutes de travail de la part de votre technicien,il m'a recommendé de consulter un technicien, ce que j'ai fait et le problème était une pièce de mon ordinateur qui était défectueuse.",5
252188,16-SEP-11,13-AUG-11,Meriem,,fr,70.26.205.201,jckls74@bell.net,12891279,000000119145314,,,je suis desolé mais je ne me souvient plus du but de mon appel car cela fait 1 mois.....mais pour la premiere fois jai configurer mon outlook express tout seul!!....donc je tacherais de prendre mes courriels plus rapîdement pour vous repondre adequatement et en toute sincérité les prochaines fois....merci,4
252189,16-SEP-11,10-SEP-11,Nabil,,fr,65.93.3.120,roch.denonville@sympatico.ca,13208130,000000119789798,4,4,,4
250640,12-SEP-11,07-SEP-11,Rebecca,,en,70.24.3.29,neilpowell@bell.net,13170658,000000119709530,5,5,NOTHING-Rebecca was wonderful!,5
250641,12-SEP-11,09-SEP-11,Ramzi,,fr,184.145.175.35,mireille.marsolais028@sympatico.ca,13196930,000000119778782,4,4,RIEN,4
250642,12-SEP-11,11-SEP-11,Emmanuel,,en,74.198.9.230,mikecuc@bell.net,13214868,000000119800253,1,1,Ask before putting my call on hold and wait for a response.,1
250643,13-SEP-11,12-SEP-11,Juan,,en,76.68.102.123,cbmontag@sympatico.ca,13220214,000000119835064,5,5,You could have faster response times to calls.,4
250644,13-SEP-11,11-SEP-11,Abdallah,,fr,70.29.154.7,alfredlacasse@sympatico.ca,13210124,000000119807193,4,4,Reconnecter internet,4
250645,13-SEP-11,11-SEP-11,Salvador,,en,70.27.16.157,dbeatson@sympatico.ca,13211522,000000119802040,4,4,,4
250646,13-SEP-11,12-SEP-11,Mariela,,en,70.31.38.25,bone.sam@sympatico.ca,13219654,000000119826737,2,2,"On this call I requested the correct Phone number for MSN. She gave me two numbers. One was a wrong number [ 1-866-602-4551]. The other was a good number, [ 1-800-286-5550];but they wouldn't talk to me; because you [Bell] are their client --- not me. ",2
250647,13-SEP-11,11-SEP-11,Emely,,en,70.53.40.87,altodd@sympatico.ca,13210174,000000119803904,5,5,,2
250648,13-SEP-11,06-SEP-11,Ingrid,,en,69.156.178.96,cyndy55@bell.net,13147274,000000119675076,1,1,I have been waiting since Sept 2nd for a new password for my voice mail and no one has helped me yet it is Sept 13th ! Not pleased keep getting the run around problem not solved,1
250649,13-SEP-11,12-SEP-11,Asiya,,en,174.93.48.147,cecelia.egan@sympatico.ca,13220271,000000119808278,5,5,Everything went well so there is no improvement required.,4
250650,13-SEP-11,12-SEP-11,Grace,,en,184.147.19.253,emerkley@sympatico.ca,13222216,000000119809685,5,5,grace was excellent,2
250651,13-SEP-11,12-SEP-11,Seshadri,,en,184.147.19.253,emerkley@sympatico.ca,13222218,000000119808323,5,4,,2
250652,13-SEP-11,12-SEP-11,Kamel,,en,184.148.250.206,gordon.marie@sympatico.ca,13223244,000000119819158,4,3,We had the same problem later on,4
250653,13-SEP-11,12-SEP-11,Wael,,en,184.148.250.206,gordon.marie@sympatico.ca,13223246,000000119814236,5,5,,4
250654,13-SEP-11,12-SEP-11,Ahmed,,en,76.69.10.41,jkhowlett@sympatico.ca,13224658,000000119829551,3,2,,3
250655,13-SEP-11,12-SEP-11,Baltharaj,,en,65.92.94.132,mlam_7@sympatico.ca,13227920,000000119833443,4,5,Could not think of anything to improve my recent call,4
250656,13-SEP-11,11-SEP-11,Mouna,,fr,209.226.25.125,gillessinclair@sympatico.ca,13212458,000000119797961,5,5,,4
250657,13-SEP-11,12-SEP-11,Jesus,,en,146.209.159.22,kevin_johnstone@sympatico.ca,13225544,000000119822814,5,5,One of the operators was hard to understand because of accent,4
250658,13-SEP-11,12-SEP-11,Cecelia,,en,70.51.90.81,ghouston@sympatico.ca,13223076,000000119816878,5,5,nothing.  I was just asking if I had wireless modem for internet.  My next telephone call to bell will be about hooking up to wireless,5
250659,13-SEP-11,12-SEP-11,Hema,,en,70.26.135.178,ringelstein@sympatico.ca,13229964,000000119824042,4,1,the problem was solved momentarily but it is there still,4
250660,13-SEP-11,12-SEP-11,Zied,,fr,70.29.198.43,r.latendresse@sympatico.ca,13229508,000000119832518,4,4,rien merci,4
250661,13-SEP-11,11-SEP-11,Melanie,,en,65.92.49.127,mkoletar@sympatico.ca,13214924,000000119799657,4,4,,4
250662,13-SEP-11,12-SEP-11,Ruth,,fr,174.89.234.117,rhailpern@sympatico.ca,13229852,000000119827906,5,5,,5
250663,13-SEP-11,12-SEP-11,Umesh,,en,184.144.55.240,cindymain9@bell.net,13220576,000000119827523,5,5,"Umesh was so helpful there is no possible way he could have been any better, he was polite well mannered and fix my problem quicker then the 2 days it took me to call. Thx for everything Umesh I can now use my laptop you were very helpful
Cindy Main 
A very satisfied customer",5
250664,13-SEP-11,12-SEP-11,Mohamed,,en,70.29.238.92,richard.mcg@sympatico.ca,13229888,000000119834167,4,3,It was not always easy to understand the language,4
250665,13-SEP-11,10-SEP-11,Juan,,en,64.231.69.107,hdakin@sympatico.ca,13204542,000000119794264,5,4,I am happy with the service I received,5
250666,13-SEP-11,12-SEP-11,Franssesca,,en,174.93.40.68,sandydur@sympatico.ca,13230658,000000119833939,5,5,,5
250667,13-SEP-11,12-SEP-11,Mariem,,fr,70.55.116.138,cecilebernier@sympatico.ca,13220276,000000119824761,4,4,"dans ce cas précis, rien de plus.",4
250668,13-SEP-11,12-SEP-11,Mohamed,,fr,70.30.174.117,pduquet@sympatico.ca,13229062,000000119820939,4,4,Rien,5
250669,13-SEP-11,12-SEP-11,Karishma,,en,76.69.23.244,dennis.rich@sympatico.ca,13221450,000000119809899,5,5,,5
250670,13-SEP-11,12-SEP-11,Iris,,en,174.91.121.151,djnicholls1@sympatico.ca,13221666,000000119825260,4,4,"I have no issues with the customer rep.  With her assistance, my email password was promptly reset.  However, I had waited 4 days before calling for assistance based on the automated phone message which stated the problem with the email service was being addressed.
I have to wonder how long it would have taken to restore email service had I simply waited and complied with the automated phone message.",4
250671,13-SEP-11,12-SEP-11,Kanchumarthi,,en,70.29.65.84,tedbluestein@sympatico.ca,13231842,000000119830884,5,5,nothing,5
250672,13-SEP-11,12-SEP-11,Mehdi,,fr,74.15.201.53,2fgplante@sympatico.ca,13217716,000000119821013,4,4,La meme chose,4
250673,13-SEP-11,12-SEP-11,Bettaib,,fr,70.26.221.230,pbourque@sympatico.ca,13229040,000000119822230,2,1,"La ligne téléphonique était de mauvaise qualité, puis le conseiller a cessé de m'entendre. J'ai du cesser l'appel.",3
250674,13-SEP-11,12-SEP-11,Victoria,,fr,65.94.180.57,archangegabriel@bell.net,13218906,000000119815022,5,4,rien car Victoria a été très gentille et efficace.,5
250675,13-SEP-11,12-SEP-11,Kevin,,fr,74.12.246.151,michber@bell.net,13227668,000000119823452,5,3,un peu plus d explications,5
250676,16-SEP-11,14-SEP-11,Kevin,,en,174.88.3.10,helen-love@sympatico.ca,13252790,000000119863689,5,4,Kevin's attitude and service were excellent.,5
250677,16-SEP-11,15-SEP-11,Jose,,en,64.231.186.177,sparki2001@sympatico.ca,13273626,000000119897922,5,5,I am quite satisfied.,4
250678,16-SEP-11,15-SEP-11,Erick,,en,74.12.146.3,zitad@sympatico.ca,13275026,000000119906021,5,5,,5
250679,16-SEP-11,14-SEP-11,Robert,,en,174.88.3.10,helen-love@sympatico.ca,13252792,000000119873426,5,4,Robert confirmed a call I received during the nooon hour that Bell is cutting off my internet service.Since I have tried the turbo stick and it doesn't work here dial up will be my option unless I can find another company to provide service. The noon hour caller was most unprofessional.Angry that Bell is pulling my service. Robert's service was excellent but his message was unwelcome.,1
250680,16-SEP-11,15-SEP-11,Jose,,en,69.156.56.43,d.strong@sympatico.ca,13264132,000000119893465,5,5,not a thing only bring more canandians back to work,5
250681,16-SEP-11,15-SEP-11,Mahesh,,en,69.156.56.43,d.strong@sympatico.ca,13264134,000000119896076,5,5,,5
250682,16-SEP-11,15-SEP-11,Vijay,,en,70.54.7.223,f.christiansen@sympatico.ca,13265446,000000119903612,5,5,,4
251161,15-SEP-11,14-SEP-11,Sharmila,,en,76.65.8.249,dewdney@sympatico.ca,13250638,000000119866762,4,4,The technician could have spoken more clearly. We had to ask her to repeat several times.,4
251162,15-SEP-11,13-SEP-11,Kevin,,en,67.68.41.215,balledux@sympatico.ca,13234564,000000119845273,5,5,,5
251163,15-SEP-11,14-SEP-11,Nathan,,en,207.164.79.57,gpaul@sympatico.ca,13252446,000000119882110,5,5,,4
251164,15-SEP-11,13-SEP-11,Jose,,en,69.157.124.184,eflis@sympatico.ca,13237167,000000119841773,4,5,,4
251165,15-SEP-11,08-SEP-11,Edwin,,en,67.70.206.90,j.ashilling@sympatico.ca,13180592,000000119731767,4,4,,5
251166,15-SEP-11,14-SEP-11,Cristobal,,en,76.67.146.44,emalboeuf@sympatico.ca,13251378,000000119870693,5,4,,5
251167,15-SEP-11,14-SEP-11,Imen,,fr,70.48.25.213,pierremathieu@sympatico.ca,13257897,000000119872421,4,4,,4
251168,15-SEP-11,14-SEP-11,Shashank,,en,174.91.69.219,lornawilliams@sympatico.ca,13255336,000000119881170,5,5,n/a,5
251169,15-SEP-11,14-SEP-11,Carlos,,en,69.159.96.48,muriel.quintin@sympatico.ca,13256884,000000119874688,5,5,Nothing,5
251170,15-SEP-11,14-SEP-11,Suresh kumar,,en,70.24.99.57,tracyscottmills@bell.net,13260406,000000119871385,5,5,,4
251171,15-SEP-11,30-AUG-11,Ricardo,,en,70.26.23.127,epicmarksman@bell.net,13060119,000000119529638,2,1,"actualy do something about the problem
 and STOP CHARHING DATA FEES",3
251172,15-SEP-11,14-SEP-11,Mauricio,,en,76.64.163.110,clarkesusan@sympatico.ca,13249986,000000119865896,5,5,,5
251173,15-SEP-11,14-SEP-11,Adarsh,,en,69.159.109.59,jdnann@sympatico.ca,13253508,000000119872425,4,2,"The process was good as far as it went,but the solution was one or two steps further along.",5
251174,15-SEP-11,14-SEP-11,Sage-Fidele,,en,70.50.20.148,victoria.deakin@sympatico.ca,13260663,000000119885142,4,4,"The representative that assisted me with this call was quite helpful; please pass along thanks.

I am however frustrated that Bell did not complete their work within their committed timeframe.  This has led to me needing to be at home this afternoon, an unnecessary inconvenience that could have been avoided by better planning and work order execution on the part of Bell's service team.",3
251175,15-SEP-11,14-SEP-11,Joseph,,en,70.50.20.148,victoria.deakin@sympatico.ca,13260665,000000119873084,1,1,"I am very disappointed with the outcome of this call.  I received incomplete information relative to the status of my work order and was told that part of the work order was completed and that a modem would be shipped to me within 2-3 business days.  I am sure you can imagine my disappointment and frustration with this as at that time I was without internet service and was told that the matter would not be resolved until I received the modem and got it working myself.... very unprofessional and embarrassingly poor customer service on the part of Bell.

This was contrary to the terms of my initiating the work order to upgrade my internet service; I was told that a technician would come to my home between 8 AM and noon; by 1:30 I called as no technician had come to my home and I had been without internet service from about 11 AM.  I requested to speak with a supervisor to resolve the matter to get a technician to come to my home same day. I received a promise that a supervisor would call me back within 10 minutes after waiting on hold for the customer service rep to contact a supervisor.  After waiting for over an hour, I called Bell back.",1
251176,15-SEP-11,14-SEP-11,Gustavo,,en,70.50.20.148,victoria.deakin@sympatico.ca,13260667,000000119875860,4,4,"This was one of three calls on the same day; if Bell's service team had executed the work order to upgrade my internet service as promised, I would not have had to make any calls.

This customer service rep was quite helpful, explaining the status of my work order and timing of the various steps.  Please thank him.",4
251177,15-SEP-11,14-SEP-11,Janice,,en,184.145.73.192,jharris000@sympatico.ca,13253736,000000119879189,4,5,Make an unauthorized exception and I don't expect that.,4
251178,15-SEP-11,12-SEP-11,Kota,,en,174.89.42.104,deantach@bell.net,13221334,000000119831063,2,2,Allow me to discuss my situation with a representative from Canada.,3
251179,15-SEP-11,12-SEP-11,Skander,,fr,69.31.50.5,pouellet002@sympatico.ca,13229376,000000119834970,5,5,,5
251180,15-SEP-11,14-SEP-11,Matthew,,en,70.26.13.39,vgates@bell.net,13260638,000000119867688,5,5,,5
251181,15-SEP-11,14-SEP-11,Edwin,,en,70.50.130.154,benner@sympatico.ca,13248876,000000119874224,2,4,"I have a hard time with accents and it seem most of your technical staff have an accent. This makes it very 
difficult to work over the phone. Perhaps more
English trainong would help. Had to go thru two technicians to resolve the problem . Technician #1 had a hard time and didn;t seem to know his stuff. 
I was on the phone for a long time before getting cut off. My earsd was sore.
Technician #2 was great & resolved the issue in a few minutes.",2
251182,15-SEP-11,14-SEP-11,Afef,,fr,184.145.217.78,stevegagne@sympatico.ca,13259714,000000119880914,2,2,Temps d'attente trop long durant l'appel. À chaque fois qu'elle me mettait en attente s'était pour 5min puis elle me reparlait puis me remettais en attente. ,3
251183,15-SEP-11,08-SEP-11,Carmen,,en,69.159.13.11,TOraine@sympatico.ca,13175376,000000119735661,,2,We had to find out from Purolator where we ourselves could pick up the cable.,3
251184,15-SEP-11,14-SEP-11,Bilel,,fr,76.68.136.232,joseergiguere@sympatico.ca,13254063,000000119868569,4,4,,4
251185,15-SEP-11,13-SEP-11,Mary-Jane,,en,76.69.18.27,william.bowman@sympatico.ca,13247152,000000119849550,4,1,The problem was with sympatico claimed ny browser was faulty (it was working fine) - I finished up paying $96.05 to a computer repair company only to be told the whole problem was caused by sympatico and that was why I could not get any web pages. We need better service,3
251186,15-SEP-11,14-SEP-11,Jose,,fr,69.70.203.18,jaag1@sympatico.ca,13253194,000000119865566,3,1,I WAS ON HOLD FOR 45 MINUTES AND NOONE COULD HELP ME.,
251187,15-SEP-11,14-SEP-11,Houssem,,fr,76.65.91.25,jutouchette@sympatico.ca,13254262,000000119883594,3,4,,5
251188,15-SEP-11,12-SEP-11,Belhassen,,fr,174.93.194.75,mcrogio@sympatico.ca,13227472,000000119824024,3,3,"J'ai parlé avec quatre représentants différents au cours des deux derniers mois. Deux (dont monsieur Belhassen)m'ont affirmé que les services d'un technicien pour l'installation d'internet haute vitesse étaient gratuits, un m'a dit qu'un montant de 49,95$ me serait facturé (en plus du modem à 49,95$, bien sûr), et un autre encore m'a dit que l'intervention du technicien me coûterait 79,95$, comme indiqué sur votre site internet. Pourquoi n'y a-t-il pas une seule réponse exacte? J'ai eu des réponses différentes aux mêmes questions, dépendamment des représentants. S'il-vous-plait, uniformiser vos réponses. J'ai bien hâte de voir sur ma prochaine facture qui a dit vrai.",3
251189,15-SEP-11,14-SEP-11,Ines,,fr,174.93.232.244,d.renaud01@sympatico.ca,13250270,000000119873091,1,1,Règler mon problème qui n'est pas encore résolue,3
251190,13-SEP-11,12-SEP-11,Ruth,,en,76.70.109.107,bllazore@sympatico.ca,13219576,000000119826232,4,4,"It took awhile to get me back on my
email",5
251695,14-SEP-11,06-SEP-11,Andrew,,en,74.12.248.194,wesley.mcgregor@sympatico.ca,13159736,000000119678257,3,1,Fix the problem rather than doing absolutely nothing about it. No one from Tech Support called and no one is following up. I am EXTREMELY dissatisfied with Bell. Shame on you and your company!,1
251696,14-SEP-11,13-SEP-11,Ruth,,en,76.64.207.36,astockwell@sympatico.ca,13234418,000000119847750,3,4,,4
251697,14-SEP-11,13-SEP-11,Ritwik,,en,65.92.92.103,serskine@sympatico.ca,13245434,000000119850670,4,4,have local call centres,
251698,13-SEP-11,10-SEP-11,Gabriel,,en,69.156.108.126,r.c.schrenk@bell.net,13207796,000000119793538,4,4,"I don't think the person helping knew how to assist me, but I think he got some help.",5
251699,15-SEP-11,14-SEP-11,Cath,,en,69.159.61.185,dick.agnes@sympatico.ca,13250728,000000119873658,4,4,"This does not pertain to Catherine....but ALL previous contacts with Mgrs. Supervisors..even Executives, over the last week, FAILED to mention that the new modem can be used UNIVERSALLY..that is, wireless or land-line..I have been working around computers..since 1968..with the old 1"" tapes in a hermetically sealed room..and throughout my career as an accountant right up to present...so this is not my first rodeo...and was quite comfortable working with them..I am not however, a programmer or a systems anaylist.But I do understand the English language and would have been able to comprehend the concept..IF IT WAS EXPLAINED TO ME!!Thank you Catherine for being so diligent,and putting up with an already irate, dissatisfied customer, and turning it into a happy ending...THANK YOU AGAIN!!
Sincerely, Richard",3
251700,15-SEP-11,14-SEP-11,Alex,,en,70.27.20.129,cljnickason@sympatico.ca,13250044,000000119879666,5,4,Make available better internet service to my neighbourhood.,2
251701,15-SEP-11,14-SEP-11,Suresh,,en,70.26.117.113,esprague@sympatico.ca,13251496,000000119868998,4,4,,5
251702,15-SEP-11,14-SEP-11,Alfredo,,en,65.92.25.208,reardonwinds@sympatico.ca,13258318,000000119887675,4,4,,4
251703,15-SEP-11,14-SEP-11,Amira,,fr,70.49.64.172,bissonnettes@sympatico.ca,13249057,000000119867240,5,5,Rien de plus,5
251704,15-SEP-11,23-AUG-11,Elyes,,fr,67.71.77.130,pierre_chaput@sympatico.ca,12996393,000000119382890,4,5,,4
251705,15-SEP-11,14-SEP-11,Max,,en,184.151.127.172,amyedbrowell@sympatico.ca,13248258,000000119869766,5,5,"on 14 Sept 2011, Max quickly got me a revised email password. Unfortunately, on the previous day, I was shifted amongst seven Bell Reps who were unable to reset my password.",5
251706,15-SEP-11,10-SEP-11,Mohammed,,en,65.93.160.41,stephen.liblong@sympatico.ca,13208844,000000119794858,5,5,,5
251707,15-SEP-11,13-SEP-11,Timmy,,en,69.157.68.47,tjulich@sympatico.ca,13246522,000000119852937,4,4,nothing,5
251708,15-SEP-11,14-SEP-11,Alun,,en,66.209.53.162,moose14@sympatico.ca,13256760,000000119873865,5,5,,3
251709,15-SEP-11,14-SEP-11,Elyes,,fr,70.29.141.205,jency.mercier@bell.net,13253632,000000119884947,4,4,,4
251710,15-SEP-11,14-SEP-11,Gayathri,,en,76.67.64.112,joanne.nicholls@sympatico.ca,13253902,000000119872580,3,4,"It was very difficult to understand your representive. I had to ask her to repeat the conversation at certain points. I was asking for a cable to hookup the modem. I was assured that the cable was being sent out immediately. I hope this one will do the job and I will not be charged for not returning the old modem late. 

The new cable was just deliverd as I type this note. 

It will not connect the white modem to our computor. The new cable is the same as the cable used for the old black modem. The cable we need should have a ""large type telephone"" push lock end and a flat plug with no lock on the other end. Hope you can understand the description. ",4
251711,15-SEP-11,06-SEP-11,Roberto,,en,70.29.109.124,colemanj@sympatico.ca,13147020,000000119698090,5,5, nothing,5
251712,15-SEP-11,14-SEP-11,Kaitlyn,,en,76.64.42.151,carlandruth@sympatico.ca,13249484,000000119880430,5,5,Nothing with my dealings of wed.@5.00pm. The only area is what I dealt with on Mon.I believe sept.12 . I told him I was satisfied with my internet and all I wanted was a new promo.he said to get the new rate I needed this and that . I reallly had no idea what he was talking about.I kept telling him I was satified with what I had etc.etc.etc. Then came a package via Purolator and I had no idea what that was about and this is why I phoned on sept.14 to try and clarifiy it. I sent the package back via Purolator today Sept.15@8.40am.Thanks for you help Kaitlyn. I!am a senior and do have trouble hearing on the phone and this day both Ryan and Kaitlyn I was able to hear and they took their time with me.I told the first guy I think his name was Kem.was not as understanding and was just interested in pushing what he thought was best for me. Thanks for the time and paitence one and all. Carl F Myatt,5
251713,15-SEP-11,14-SEP-11,Adarsh,,en,70.26.30.29,p_meehan@bell.net,13257442,000000119864178,4,5,,5
251714,15-SEP-11,09-SEP-11,Mohamed,,en,65.95.227.254,diclegg@sympatico.ca,13191980,000000119779195,4,5,,5
251715,15-SEP-11,31-AUG-11,Umesh,,en,174.89.179.221,afrumkin@sympatico.ca,13070337,000000119567237,4,1,,1
251716,15-SEP-11,07-SEP-11,Carlos,,en,69.158.135.203,sixpaque@sympatico.ca,13173160,000000119726994,4,3,"you said that i would have my new modem/router no later than Saturday,forgot to tell me the courier service is closed wk-ends... no internet service fri.to tue...your repair was only good for 1 day...i was not happy...the router/modem i bought is working fine..the rep.was good but Bell??",3
251717,15-SEP-11,14-SEP-11,Manoranjith,,en,65.92.49.237,wodell@sympatico.ca,13260958,000000119887813,5,5,,5
251718,15-SEP-11,14-SEP-11,Gregorio,,en,184.147.209.67,graham001@sympatico.ca,13252466,000000119875848,5,5,nothing,5
251719,15-SEP-11,12-SEP-11,Oussema,,fr,70.30.154.236,lfortin_59@sympatico.ca,13226106,000000119829938,5,5,"Tout fut adéquat tant lors de l'appel que de la visite du technicien, merci !",5
251720,15-SEP-11,25-AUG-11,Walid,,fr,174.92.182.194,isabelle_jasmin@sympatico.ca,13016311,000000119412307,5,1,Qu'on règle mon problème et ce n'Est pas la faute du technicien qui a tout fait pour pouvoir règle. Ca bien l'air qu'il y a personne chez bell qui le soit et tellement écoeurer que je n'Appel plus et dès mon contract fini je pars!!! ,1
251721,15-SEP-11,14-SEP-11,Christianne,,en,64.231.60.149,fridtjofnansen@sympatico.ca,13251932,000000119874309,3,3,"Bell could have done as was reqeasted by myself,and not dropped by not terminating my internet service on August 4 as requested by myself. ",3
251722,15-SEP-11,14-SEP-11,Suresh kumar,,en,70.48.75.10,jandjross@bell.net,13253350,000000119867015,4,5,,3
251723,15-SEP-11,09-SEP-11,Jonathan,,en,74.15.250.116,gje@sympatico.ca,13193168,000000119771253,4,5,,5
251724,15-SEP-11,08-SEP-11,Chandler,,en,74.15.247.218,m_northey@sympatico.ca,13183190,000000119748074,5,5,Rogers tower was down nothing could be done customer service was really heplfull,5
251725,15-SEP-11,14-SEP-11,Sonia,,en,74.15.205.205,mp.demers@sympatico.ca,13256796,000000119874681,4,4,nothing,5
251726,15-SEP-11,14-SEP-11,Neha,,en,70.27.165.83,leftycher@sympatico.ca,13255016,000000119888533,4,4,,5
252190,16-SEP-11,14-SEP-11,Karen,,en,50.101.165.109,modarresi@sympatico.ca,13256648,000000119881302,5,5,keep the same path,5
252191,16-SEP-11,15-SEP-11,Houcem,,fr,70.30.221.57,ggirard@bell.net,13266099,000000119909801,4,5,,5
252192,16-SEP-11,15-SEP-11,Kyle,,en,184.148.97.133,saqqara@sympatico.ca,13273072,000000119909350,5,5,Couldn't have done one thing better my contact whose name was Kyle...was absolutely one of the nicest ones yet that I've had to deal with....he is credit to your organization as an operator....we need more like him....at least he spoke excellent english....which I sometimes have a problem understanding others that I have to deal with.....again excellent job...kudos to this Kyle....,5
252193,16-SEP-11,15-SEP-11,Mary ruksana,,en,70.49.144.40,kimberleydewar888@sympatico.ca,13268526,000000119904865,5,5,,4
252194,16-SEP-11,15-SEP-11,Atoiya,,en,38.116.192.103,lescombe@sympatico.ca,13268974,000000119902934,1,1,Have some one who listens and does not argue back,1
252195,16-SEP-11,15-SEP-11,Tathiana,,en,69.158.2.139,dasiddell@bell.net,13264324,000000119905584,2,2,send a computer technician to the house.,2
252196,16-SEP-11,15-SEP-11,Thorat,,en,70.27.10.167,pfenigp@sympatico.ca,13271648,000000119896769,5,5,,5
252197,16-SEP-11,15-SEP-11,Karla,,en,69.158.2.139,dasiddell@bell.net,13264326,000000119907346,2,2,"speed uo and having more high tech support.
",2
252198,16-SEP-11,15-SEP-11,Asir raja,,en,70.31.104.18,rramzanali@sympatico.ca,13272696,000000119894289,4,5,no comment,5
252199,16-SEP-11,15-SEP-11,Kalthoum,,fr,174.92.185.96,alain.bol@sympatico.ca,13261910,000000119906902,5,5,respecter votre entente,3
252200,16-SEP-11,15-SEP-11,Allan,,en,184.147.176.53,brian.ross@sympatico.ca,13263190,000000119899319,4,4,Use people who speak better English without a accent so they can be understood.,4
252201,16-SEP-11,15-SEP-11,Mukesh,,en,70.24.78.27,warnerw@sympatico.ca,13274656,000000119889185,4,4,"Being 74 years of age and sometimes I become frustrated under these circumstances. Mukesh was very knowlegable, polite and helpful. I do have a problem with a different accent that I am not familar with, This gentleman was very pacient.",5
252202,16-SEP-11,15-SEP-11,Anne-Marie,,en,74.14.151.195,don063@sympatico.ca,13264848,000000119903964,5,5,"I can not imagine how she could have done better unless she had come to our house.My wife and I were very pleased.
Was so happy she spoke good English as I am elderly and a bit hard of hearing. She was very pleasant and extremely knowledgeable. ",5
252203,16-SEP-11,15-SEP-11,Abdul,,en,70.49.148.145,jayef.hause@sympatico.ca,13267276,000000119894204,4,3,Nothing,5
252204,16-SEP-11,15-SEP-11,Ahmednur,,fr,174.93.246.243,h.deragon002@sympatico.ca,13266456,000000119905687,1,1,reparer les defauts au premier appel...donner du service,3
252205,16-SEP-11,15-SEP-11,Salvador,,en,70.27.73.113,dputzman@sympatico.ca,13264940,000000119890438,5,5,Absolutely nothing.  The help was great.,4
252206,16-SEP-11,14-SEP-11,Divya,,en,70.24.104.85,washagovillageinn@sympatico.ca,13260796,000000119863538,4,4,,4
252207,16-SEP-11,13-SEP-11,Pau,,en,70.30.224.112,muccij@sympatico.ca,13243028,000000119858932,5,4,"Adjust your pricing with costomers  that have been with Bell for 20 years, like us...",3
252208,16-SEP-11,15-SEP-11,Kishore,,en,184.151.127.178,bonnie.st@sympatico.ca,13263084,000000119911671,2,1,Not disconnected my call after being on hold for more than 30 minutes and still not having the connectivity issue resolved. Someone should have called me back given i had already been transfer to a Tier 2 agent. When  I called back I waited on hold more than 20 minutes and never reached an agent. This is a disgusting service level ,1
252209,16-SEP-11,15-SEP-11,Mouna,,fr,69.159.161.47,dmorin7@sympatico.ca,13264794,000000119893158,5,4,Tout était très bien,5
252210,16-SEP-11,15-SEP-11,Camille,,fr,74.15.112.87,france_lafleur@sympatico.ca,13265690,000000119900942,5,5,le service offert par Camille était excellent.  J'ai cependant dû attendre 8 minutes avant d'avoir accès à un technicien.,5
252211,16-SEP-11,15-SEP-11,Monette,,en,184.147.37.34,dougfox@sympatico.ca,13264922,000000119895187,5,5,nothing,5
252212,16-SEP-11,15-SEP-11,Celina,,en,70.50.33.173,m.geddes@sympatico.ca,13269488,000000119913207,4,4,Less waiting time. I was on hold for 18 minutes before I was able to talk to a technician. ,5
252213,16-SEP-11,14-SEP-11,Minu,,en,70.27.124.80,uhamdani@sympatico.ca,13260498,000000119870045,4,5,,5
252214,16-SEP-11,15-SEP-11,Josue,,en,70.26.72.75,snack.235@sympatico.ca,13273556,000000119894292,2,2,The lady on you end talked to fast and I feel was not addressing my problem,3
252215,16-SEP-11,15-SEP-11,Lobna,,fr,74.12.228.16,yvondubuc@sympatico.ca,13274974,000000119907277,5,5,rien de plus,5
252216,16-SEP-11,15-SEP-11,Jessica,,en,76.69.22.23,malwood2@sympatico.ca,13269632,000000119899032,3,3,"It was not me who called.  It was the technician, cause he didn't know the answer.",3
252217,16-SEP-11,15-SEP-11,Firas,,fr,67.70.78.85,laflamme111@sympatico.ca,13268736,000000119893570,4,4,,5
252218,16-SEP-11,15-SEP-11,Mohamed,,fr,174.92.189.189,richard.marsan@bell.net,13272310,000000119906018,5,5,,5
252219,16-SEP-11,15-SEP-11,Manel,,fr,65.92.37.34,sylvainleger@sympatico.ca,13273900,000000119889290,5,5,,4
252220,16-SEP-11,15-SEP-11,Juliio,,en,64.229.83.149,peter.moutsatsos066@sympatico.ca,13271616,000000119911821,2,2,"Service was down until approximately 11:00pm. It turned out to be a bell network problem across many locations. It would have been nice to know this at the outset as I spent approximately an hour on the phone to try to troubleshoot the problem with the technician.
This is the third major internet service disruption in the last 6 months. For the amount I am paying, I am expecting better service. ",2
252221,16-SEP-11,15-SEP-11,Karingula,,en,174.89.36.118,andrewgrayson@sympatico.ca,13262242,000000119893369,1,1,"First off it would have been nice if he had listened to my issue before jumping to conclusions and treating me like I was uneducated.
Second I am male, told him my male name and he still referred to me as madam  until I corrected him again.
Was not willing to listen to the fact I had tried to correct my issue by doing the same set up on a different computer and had the same result. I am able to download my email to outlook 2010 but not able to upload to your server, ",1
252222,14-SEP-11,13-SEP-11,Ashfaq,,en,70.53.30.174,doins@bell.net,13236846,000000119849454,4,4,slower explanations for us illIteraTE USERS.,4
252223,14-SEP-11,13-SEP-11,Sushil,,en,65.93.136.13,pagoad@sympatico.ca,13243676,000000119861777,5,5,nothing,5
252224,14-SEP-11,13-SEP-11,Jeffery,,en,74.15.247.164,lfm@bell.net,13241210,000000119854239,4,4,,4
252225,14-SEP-11,13-SEP-11,Mir,,en,174.88.184.38,smcook@sympatico.ca,13245732,000000119858766,4,3,I do not think Bell could of done anything else.  I believe my problem has to do with hp.  The bell representative who tried to help me was very knowledgeable and patient.,4
252226,14-SEP-11,25-AUG-11,Anis,,fr,76.65.120.165,m.villeneuve@bell.net,13018505,000000119434329,5,5,,5
252227,14-SEP-11,12-SEP-11,Michel,,fr,67.68.102.104,carmena8@sympatico.ca,13220066,000000119825601,4,4,,4
250683,16-SEP-11,15-SEP-11,Mohamed,,fr,65.94.68.213,r.cardin@sympatico.ca,13271940,000000119905791,5,2,J'ai déja répond à ce sondage et je suis sastisfait de l'aide de votre technicen et il n'aurait rien pu faire pour résoude le problême car c'était une piece de mon ordi qui ne répondait pas (défectueuse),5
250684,16-SEP-11,15-SEP-11,Venkatesh,,en,70.27.206.157,donnart6@sympatico.ca,13264880,000000119910930,4,4,"More knowledge of the active life of phone-line filters might have been helpful, but when the new ones arrive next week, hopefully they will solve any interferance problems with the online service.  Thank you for your help.",5
250685,16-SEP-11,15-SEP-11,Estephania,,en,70.30.24.204,elimo@sympatico.ca,13265242,000000119909105,5,5,"she was great, very patient",5
250686,16-SEP-11,15-SEP-11,Sudhakar,,en,69.156.118.191,gregorysoptical@sympatico.ca,13266370,000000119900532,5,5,,4
250687,16-SEP-11,15-SEP-11,Melvin,,en,174.89.86.160,lindyc@sympatico.ca,13269092,000000119893965,5,5,"My problem was solved, Nothing to be done better",5
250688,16-SEP-11,15-SEP-11,Mohammed,,en,70.31.31.172,michael.barkley@sympatico.ca,13270282,000000119895265,4,4,the representative was not really sure what he was doing.  He had to experiment to solve the problem and took two or three times the amount of time necessary.,4
250689,16-SEP-11,15-SEP-11,Mohammed shafeeq,,en,184.147.201.150,dwalters984@sympatico.ca,13265034,000000119905232,4,3,"Problem should not have originated.
Paying for service ( MSN Premium), cut off with no warning",4
250690,16-SEP-11,15-SEP-11,Juan,,en,76.64.218.66,rick.scriver@sympatico.ca,13272352,000000119904163,3,4,"i do not hear too well and find it hard to understand Middle Eastern people with an accent, which makes it hard to follow their instructions.  This is very very frustrating to both the tech.  and myself.",1
250691,16-SEP-11,15-SEP-11,Sarah,,en,206.53.153.188,sabres55@sympatico.ca,13272906,000000119891871,5,5,Nothing _ she was amazing,5
250692,16-SEP-11,15-SEP-11,Matthew,,en,69.159.65.245,edna.labreche@sympatico.ca,13265128,000000119897496,5,5,,5
250693,16-SEP-11,15-SEP-11,Chris,,en,70.53.59.158,dn.beckett@sympatico.ca,13264796,000000119905639,5,5,,5
250694,16-SEP-11,31-AUG-11,Kmar,,fr,65.95.13.130,madeleine_couture@sympatico.ca,13081051,000000119559753,5,4,"La conseillère a vraiment résolu mon problème et vérifier si tout fonctionnait correctement, depuis je n'ai aucun problème. Je ne crois pas qu'il y avait mieux à faire.",5
250695,16-SEP-11,15-SEP-11,Etuwa,,en,70.30.97.4,stan.zita@sympatico.ca,13273680,000000119905027,4,3,,4
250696,16-SEP-11,15-SEP-11,Mohammed,,en,70.31.59.58,ruth.bird@sympatico.ca,13272774,000000119896498,5,5,nothing,5
250697,16-SEP-11,15-SEP-11,Sudhakar,,en,70.31.59.58,ruth.bird@sympatico.ca,13272776,000000119895390,5,5,nothing,5
250698,16-SEP-11,15-SEP-11,Hugo,,en,76.71.92.242,yellrbug@bell.net,13274892,000000119892597,5,5,"Nothing, Hugo helped me through the whole thing, then took over my computer which was terrific. I am so happy now that everything is working. Thanks Hugo!",5
250699,16-SEP-11,15-SEP-11,Edgar,,en,174.89.169.94,abarbs@bell.net,13261654,000000119915260,5,5,,5
250700,16-SEP-11,15-SEP-11,Kmar,,fr,76.67.175.49,h.poitras@sympatico.ca,13266462,000000119890297,5,5,"je suis entièrement satisfaite.
On a répondu à mes questions et régler mon problème d'une façon très gentille.
Merci",5
250701,16-SEP-11,15-SEP-11,Emely,,en,65.93.96.33,thomas.long@sympatico.ca,13274152,000000119890094,3,,"After 20 minutes with 2 representatives I was told that there was a ""system"" problem and try to get billing information again in 48 hours. I should have heard this in the 1st minute.",4
250702,16-SEP-11,15-SEP-11,Samuel,,fr,70.55.66.230,communications.mgl@sympatico.ca,13263946,000000119914940,5,5,"C'est la plus calme et chaleureuse assistance que j'ai reçu depuis plusieurs années.

M. Samuel est respecteux, patient et fort aimable.

Pour améliorier votre service, je vous suggère d'embaucher des québécois du calibre de M. Samuel.",4
250703,16-SEP-11,15-SEP-11,Adel,,fr,184.147.254.141,luc065@sympatico.ca,13269346,000000119914580,5,5,rien de plus,4
250704,16-SEP-11,15-SEP-11,Suraj,,en,70.26.48.127,janet.leith@sympatico.ca,13267224,000000119911606,3,3,"PLEASE!!!!!
If you have to outsource customer service out of Canada, can you at least ascertain that your service agents can speak english or french without a thick accent? Communication with all areas of service are so difficult that I try to avoid calling at all costs. I am on the verge of switching to Rogers because of ot.",3
250705,16-SEP-11,15-SEP-11,Pascal,,en,76.67.47.127,wallyscott@sympatico.ca,13274642,000000119904113,3,3,Pascal was doing his best to help resolve the ongoing problem that we have had with Bell Internet. He was very good with me and went through all the steps to get something started to fix this problem. He can only try to get someone out here to check and he did do that. This problem with internet outage has been going on for some time and has become so annoying that I am distressed with Bell. I tried all day to send and receive emails but had so much trouble that became extremely stressed. I notice that the emails did not get sent until this morning. Each time I get started with something on the internet within 3 minutes it is down again. We have reported this problem numerous times and supposedly Bell was to send a technician here to check the modem for positioning with the signal but noone has ever showed up. Please do something to stop this from happening. In this day and age the Internet is important and it is not fun to try and send important messages to family or friends and have them not go. I sure hope someone is listening this time.If there is anything we can do for heavens sake tell us what that might be. Hopefully I will be able to finish this survey before it goes down again. ,2
250706,16-SEP-11,09-SEP-11,Josue,,en,70.53.75.226,barb.bender@bell.net,13190068,000000119766364,4,4,Cut down the time required to connect to Bell.It was a long process but not because of Josue.,4
250707,14-SEP-11,09-SEP-11,Ibrahim,,fr,76.69.223.45,mohammedhberri@sympatico.ca,13197038,000000119776570,5,5,MERCI AU TECHNICIEN QUI A ETE PATIENT AVEC MOI ET M A AIDE,5
250708,14-SEP-11,12-SEP-11,Lobna,,fr,174.91.237.105,johannecrivello@bell.net,13224836,000000119813755,5,5,"Mme Lobna (565509) est très professionnelle.  Elle est très patiente et respectueuse.  Un gros merçi.
C'est pas toujours comme ça malheureusement....",4
250709,14-SEP-11,12-SEP-11,Hemavathi,,en,65.95.205.214,mcsk@sympatico.ca,13227474,000000119813647,4,5,,5
250710,14-SEP-11,13-SEP-11,Sushil,,en,64.231.51.42,rickmcd@sympatico.ca,13244622,000000119855856,3,1,The service rep that was at my house for 5.5 hours was really good. He was not able to resolve our issue fully.,3
251191,14-SEP-11,12-SEP-11,Asma,,fr,204.101.237.139,rnathalie1973@bell.net,13230048,000000119816237,5,4,,5
251192,14-SEP-11,13-SEP-11,Michael,,en,64.229.170.122,w.goddard@sympatico.ca,13247028,000000119854018,1,1,Less IVR and Solve my problem,1
251193,14-SEP-11,13-SEP-11,Kamil,,en,64.229.170.122,w.goddard@sympatico.ca,13247030,000000119854461,,,"When you don't solve the issue, how can you be satisfied",1
251194,14-SEP-11,13-SEP-11,Abid,,en,70.30.49.150,bezsez@sympatico.ca,13234784,000000119861644,1,,Know the problem before sending me through password gyrations.  Use language that means something to me instead of language that is for computer personnel.,2
251195,14-SEP-11,13-SEP-11,Srinivasan,,en,70.31.112.125,e.s.denomme@sympatico.ca,13237088,000000119836477,5,5,,5
251196,14-SEP-11,13-SEP-11,Samuel,,en,65.93.135.236,jim_hastings@sympatico.ca,13239694,000000119840911,1,1,,1
251197,14-SEP-11,13-SEP-11,Dilli,,en,174.91.8.134,budket@sympatico.ca,13235172,000000119854600,5,5,nothing,5
251198,14-SEP-11,13-SEP-11,Gerald,,en,70.50.89.131,walkerax1sympatico@bell.net,13247052,000000119850088,5,5,Everything was A+,5
251199,14-SEP-11,13-SEP-11,Abdoulaye,,en,174.92.85.182,mlapierre18@sympatico.ca,13242804,000000119837456,4,4,"Send the survey in French, have people that answers in French understands French, Internet Chat is useless as they never can help you, Customer Service Bell Mobility very rude. I cancelled my VM & Call display the other week because the girl was so rude. You lost 35 months at $5.00 because she wouldn't understand that when they told me the same plan, for me it meant the 2 features were still $5.00/month not $10.00. So I cancel the service. ",2
251200,14-SEP-11,13-SEP-11,Frank,,en,67.70.161.105,cliffjan@sympatico.ca,13235828,000000119839078,4,4,,5
251201,14-SEP-11,13-SEP-11,Nas,,en,70.55.40.73,bmckinnon@bell.net,13234930,000000119848004,1,1,"I gave 30 day notice of cancellation of my internet service on Aug 21st. You sent me 2 notices advising me to return the router. Why would I return the router before I am finished with the 30 days i paid you for the service. I will return the router on Sept 21st. Your rep I spoke to was not helpful. Advised me to get a confirmation # from Cda post and call Bell with same so I don,t get charged $75. What a ridiculous way to do business. You are driving customers away by not properly resolving issues. I am gone and wiil not be back!",1
251202,14-SEP-11,13-SEP-11,Umesh,,en,64.229.39.152,dm-irwin@bell.net,13236786,000000119855627,5,5,,5
251203,14-SEP-11,13-SEP-11,Roy,,en,74.15.247.70,mtpilgrim@bell.net,13243016,000000119856185,4,4,,4
251204,14-SEP-11,13-SEP-11,Mounira,,fr,69.70.118.90,nickybar@sympatico.ca,13243330,000000119836996,2,2,Quand on te transfère 4 fois a des départements différents pour avoir une entente ce serait bien qu'au bout du compte ils aient encore la même version et la même entente de réduction mais quand ca fait un heure que tu soit au bout du téléphone avec eux tu laisses tout tomber parce que tu es tanné d'essayer de faire entendre raison,2
251205,14-SEP-11,13-SEP-11,Rajesh,,en,76.69.53.85,lterryberry@sympatico.ca,13241550,000000119837346,5,4,,4
251206,14-SEP-11,13-SEP-11,Diddharth,,en,76.67.9.221,asthomp@sympatico.ca,13234416,000000119850754,5,5,N/A,4
251207,14-SEP-11,13-SEP-11,Jose,,en,184.145.79.156,cotejb@sympatico.ca,13235960,000000119839723,4,4,,4
251208,14-SEP-11,13-SEP-11,Sumithra,,fr,76.69.151.88,christinedaigle2@sympatico.ca,13235702,000000119836321,3,5,"Le système de reconnaissance de la voix aurait pu reconnaitre que je voulais un service en français. Madame ""x"" de ""Burlington"" au nord de l'Inde était gentille mais c'était très difficile de la comprendre et elle avait de la difficulté à me comprendre aussi. En plus comme l'appel devait traverser la planète (Burlington, vraiment? De qui se moque-t-on?) la qualité de la ligne et du son était plutôt moche. Le temps d'attente pour un appel à 6h et quelque du matin était inacceptable: 50 minutes. 
",3
251209,14-SEP-11,13-SEP-11,Luc,,fr,70.24.212.209,bleuazur@sympatico.ca,13234906,000000119861526,5,5,,5
251210,14-SEP-11,13-SEP-11,Amira,,fr,184.144.188.52,carmelle.picard@sympatico.ca,13235324,000000119842938,5,4,le technicien a été très attentif. Il a résolu plus que mon problème en vérifiant plus largement. Il a apporté des changements nécessaires et a mis le temps généreusement.,4
251211,14-SEP-11,13-SEP-11,Hanen,,en,70.26.31.213,nabih.hechme@sympatico.ca,13243120,000000119837291,1,1,"I cannot print my on-line bill summary.
When I click ""Print my bill"", I get the error message ""PRINT PREVIEW FAILED"" ---
I always print my bill, this is the first time this problem occurs, what am I doing wrong???????? .
Help me to resolve this problem!!!!!.
",4
251212,14-SEP-11,13-SEP-11,Ashwini,,en,199.235.224.186,palmera@sympatico.ca,13243686,000000119858962,1,1,Ask more questions to troubleshoot problem correctly.,1
251213,14-SEP-11,13-SEP-11,Kyle,,en,67.68.5.33,diane-tony@sympatico.ca,13236644,000000119861994,5,5,Waiting 35 minutes to speak to someone is completely unacceptable and is something I am not ready to tolerate. All told I was on the phone for 61 min.The price keeps going up but the overall service is going down.,3
251214,14-SEP-11,13-SEP-11,Salvador,,en,76.64.104.202,nancple@sympatico.ca,13243164,000000119848245,4,4,Difficult to understand people whose first language is not English.,4
251215,14-SEP-11,13-SEP-11,Abie,,en,174.91.56.173,abukta@sympatico.ca,13233676,000000119838996,5,5,,5
251216,14-SEP-11,12-SEP-11,David,,en,65.93.136.243,artist@sympatico.ca,13218946,000000119808875,4,4,"A better explanation as to what the problem was would have made me happier. It was apparently ""at the central office""
????",5
251217,14-SEP-11,13-SEP-11,Kelly,,en,70.48.243.196,henrymorpaw1@sympatico.ca,13238646,000000119851926,2,1,I domt know why I have to pay a month to have my internet canceled,2
251218,14-SEP-11,13-SEP-11,Shawn,,en,174.95.58.30,JudiLloyd@bell.net,13233390,000000119854236,2,3,"The first technican I spoke with (his said his name was Ghaleb) put me on hold for over ten minutes and then cut me off.  I waited for a few minutes and he NEVER called me back!  I then called again and spoke to Shawn who advised me that they would be coming on October 3rd to take down the telephone wire between my next door neighbour and me (apparently the problem with my line is between the house and the Bell box).  That was not satisfactory to me as the line is across the front of our houses.  He was then able to move up the appointment to Thursday, September 15th.  Hopefully this will resolve this ongoing problem as this has distrupted my work.",4
251219,14-SEP-11,11-SEP-11,Cecilia,,en,209.146.245.161,mmartelli@bell.net,13214952,000000119806247,2,1,have me transferred immediately to the escalated service technician rather than make me wait for another day,2
251220,14-SEP-11,13-SEP-11,Mariela,,en,74.15.28.13,winnieb@sympatico.ca,13247182,000000119842485,5,5,My expeirence with customer service was fine. I think it works well enough the way it is. ,5
251221,16-SEP-11,15-SEP-11,Mounira,,fr,70.25.43.232,rene.larive@sympatico.ca,13272228,000000119901971,3,4,Ne pas avoir a répéter les mêmes informations a chacun des différents intervenants de Bell,4
251727,15-SEP-11,10-SEP-11,Okieh,,fr,65.94.253.174,madus@bell.net,13206258,000000119788453,4,1,depuis le 17 août mon ordinateur n a pas bien fonctionné. ,4
251728,15-SEP-11,11-SEP-11,John,,en,70.26.73.238,ylewis@sympatico.ca,13217582,000000119806951,5,4,,4
251729,15-SEP-11,14-SEP-11,Jaime,,en,174.94.3.203,blakemorton@sympatico.ca,13249084,000000119884276,2,4,"Waited 22 mins on hold.
",2
251730,15-SEP-11,14-SEP-11,Johnny,,en,174.95.255.221,trish.cezair@sympatico.ca,13260424,000000119863466,5,5,,5
251731,15-SEP-11,08-SEP-11,Roberto,,en,76.65.83.252,sox@sympatico.ca,13187300,000000119743604,5,5,nothing,4
251732,14-SEP-11,12-SEP-11,Cecilia,,en,174.94.35.161,amguerreiro@sympatico.ca,13218584,000000119824258,5,5,"I called Bell Support one week prior to the second call on Mon,Sept 12 and the tech I dealt with at that time was completely incompetent. I was told there was something wrong with my computer and that the internet connection and modem from Bell were not the issue. After one week of paying for internet service that I could not connect to and after having my computer serviced only to find that there was nothing wrong with my computer; I contacted Bell again. So, in reference to the two people I dealt with on Sept 12, 2011 - they were simply amazing! Diagnostic tests were done, professional and efficient service resulting in a Bell Tech arriving at my house on a date and time of my request to replace the broken modem (which the tech I dealt with on the 12th was able to recognize as the problem). Also, I would like to say that the Bell tech who serviced the call on Sept 14,2011 provided exceptional service! ",3
251733,14-SEP-11,12-SEP-11,Ruth,,en,70.29.29.203,hazefreed@sympatico.ca,13223542,000000119827988,3,5,"I had to call many times to get the problem resolved.  I believe it was about 5 different times.
Kept trying until I finally had a technician that was able to resolve the problem.  It took a period of 5 days. ",4
251734,14-SEP-11,27-JUL-11,Jose,,en,70.31.75.109,dwyatt@bell.net,12720525,000000118772590,3,3,,3
251735,14-SEP-11,13-SEP-11,Lilian,,en,70.55.29.66,mcauger@sympatico.ca,13242342,000000119844604,4,4,,4
251736,14-SEP-11,13-SEP-11,Orlando,,en,70.24.10.205,newton3@sympatico.ca,13243292,000000119859099,5,4,,4
251737,14-SEP-11,07-SEP-11,Richard,,en,74.213.162.171,abutterworth@sympatico.ca,13160684,000000119718355,3,3,"I would be interested to know what Bell thinks adequate compensation should be for the countless phone calls (for which too much of my time was spent on hold), hours waiting at home for a technician who didn't show (in total, 3 were dispatched), non-delivery of a service and my missed work hours and why I shouldn't switch to one of your competitors ~ an extremely appealing alternative.",1
251738,14-SEP-11,13-SEP-11,Sayeeduddin,,en,70.31.121.132,marquetry@bell.net,13242158,000000119861016,5,3,It was a very difficult problem and very friendly support,5
251739,14-SEP-11,07-SEP-11,Denis,,en,184.146.160.116,marlenemueller@sympatico.ca,13169460,000000119708636,5,5,,5
251740,14-SEP-11,22-MAY-11,Nelly,,en,70.49.146.3,mcmac58@sympatico.ca,12090737,000000117294010,5,4,,5
251741,14-SEP-11,13-SEP-11,Hamza,,fr,70.49.112.248,fonfonjp@sympatico.ca,13237662,000000119858390,1,1,"1.	De mentionner et valider avec le client qu'il doit garder la pièce défectueuse afin de la retourner pour ne pas avoir de frais supplémentaire. (Surtout ne pas lenvoyer au recyclage).
2.	De plus, le délai lors des appels téléphonique est inadéquat. (délai de 30 min)
3.	Aussi, lors du bris du modem le technicien a validé l'adresse de livraison  et toute était correct. Après un délai de 2 semaines j'ai recontacté  vôtre assistance afin de comprendre !  Il me répondit  quil a été livré à mon ancienne adresse et quil ne comprenait pas et quil devait la récupérer. 
4.	Jaimerais savoir mes pénalités de contrat afin de mettre fin à mes 3 services chez vous ;
Téléphone, internet, télévision.
La personne XZ550  qui travaille pour vôtre service, trouve illogique la démarche denvoyer le modem au recyclage lorsquil fonctionne plus (scrap). 
",2
251742,14-SEP-11,19-APR-11,Luis,,en,174.95.196.235,charles_legge@sympatico.ca,11782262,000000116576062,5,5,I was provided with OUTSTANDING customer service! I was pleasently surprised to say the least. The client care person went above and beyond the call of duty to completely ensure my total satisfaction.,5
251743,14-SEP-11,13-SEP-11,Eliena,,en,70.51.96.191,bruce.macrae3@sympatico.ca,13235130,000000119845709,5,5,,5
251744,14-SEP-11,13-SEP-11,Jose,,en,76.68.96.224,bboreilly@sympatico.ca,13234648,000000119844873,5,5,"My conversation with JP was faint at times-- perhaps an increase in volume
would make a difference.  ",4
251745,14-SEP-11,13-SEP-11,Carlos,,en,70.51.66.100,tolespin@sympatico.ca,13246562,000000119852954,5,5,"nothing, everything was great.... ",5
251746,15-SEP-11,05-SEP-11,Anthony,,en,69.157.41.82,lpycock@bell.net,13139156,000000119667028,1,1,get the speed that i order not getting extreme plus package i getting lower speed ,2
251747,15-SEP-11,14-SEP-11,Emely,,en,67.71.11.53,thedempsters@sympatico.ca,13260160,000000119878184,2,1,Transferred me to another CCR for advice when the one trying to help me could not resolve the problem.,3
251748,15-SEP-11,13-SEP-11,Jeanette,,fr,70.49.72.85,kerclau31@sympatico.ca,13240602,000000119845792,5,4,rien ,4
251749,15-SEP-11,14-SEP-11,Mariela,,en,70.50.91.177,timmerone@sympatico.ca,13260246,000000119865044,1,1,"First of all a person calls a tech. because they have a problem; then I get a person I can,t understand so I have another problem.",1
251750,15-SEP-11,14-SEP-11,Shakeel,,en,174.89.109.241,bev.ki@sympatico.ca,13248956,000000119882745,5,5,There is nothing that could hae been done better.  I get so frightened when i have to do something to fix the computer and the gentleman who helped me was extremely kind and patient.  Please get more customer service people like him.  Thank you.,5
251751,15-SEP-11,09-SEP-11,Greg,,en,174.94.25.116,wmbgroup@sympatico.ca,13200936,000000119756524,1,1,"Second time Bell failed to fix the problem - even though the solution was identified

ABSOLUTELY THE WORLDS' WORST CUSTOMER SERVICE SYSTEM
A disgrace",1
251752,15-SEP-11,14-SEP-11,Janmar,,en,69.158.34.218,teresa.s@bell.net,13260106,000000119863149,5,5,,4
251753,15-SEP-11,13-SEP-11,Manel,,fr,70.55.161.42,martin.nicole@sympatico.ca,13242180,000000119848812,5,5,Rien d'autre.  Elle m'a dit qu'il fallait que je rappelle le 1er octobre 2011 pour faire le suivi et qu'elle marquerait des notes dans mon dossier.,5
251754,15-SEP-11,13-SEP-11,Cheker,,fr,76.67.158.226,emboulanger@sympatico.ca,13237264,000000119851002,5,5,Avoir plus de conseillers avec les connaissances techniques de celui avec qui j'ai fait affaire.,5
251755,15-SEP-11,14-SEP-11,Angel,,en,70.27.83.69,dvtofts@sympatico.ca,13251122,000000119872777,5,5,"Nothing, I just wanted to tell you that Angel, the girl that helped me was fantastic. Thanks",5
251756,15-SEP-11,14-SEP-11,Srinivas,,en,70.48.164.249,bucky1248@bell.net,13249358,000000119870591,1,1,"employee know there products, 2 people knew nothing about the Turbo Hub",1
252228,14-SEP-11,13-SEP-11,Dwayne,,en,174.89.54.27,robnot@sympatico.ca,13244740,000000119847853,5,5,"People instead of emily 
that gets frustrating
",4
252229,14-SEP-11,13-SEP-11,Evangeline,,en,50.101.220.103,ian_rogers02@sympatico.ca,13238860,000000119850004,5,5,Bell can be calling their loyal customers to offer them their promotions and not milking them and giving the new ones all the benefits.,4
252230,14-SEP-11,09-SEP-11,Naveed,,en,70.26.163.16,bsje.belonje@sympatico.ca,13190620,000000119762839,5,5,,5
252231,14-SEP-11,27-AUG-11,Fodie,,fr,174.93.251.139,rousleq@bell.net,13040043,000000119474826,,1,"cette réponse inclue les appels 119475594 et 1194766030.l'agent qui m'a répondu a été très correct très courtois mais n'a jamais résolu mon problème. j'admet le fait d'avoir été suspendu mais le système de sécurité Bell avait complètement disparu  et j'ai dû le rétablir moi-même. Et en plus je serai pénaliser de 55$ pour les frais. Quand on est à l'hopital pour une période assez longue , tout en subit les conséquences. Alors, c'est matière à réflexion. merci de votre attention.",
252232,14-SEP-11,13-SEP-11,Mohd,,en,74.14.94.224,jax2525@bell.net,13239290,000000119853679,1,1,,1
252233,14-SEP-11,13-SEP-11,Med Taher,,fr,216.209.225.138,denise_chartrand@sympatico.ca,13236532,000000119844309,4,4,,5
252234,14-SEP-11,13-SEP-11,Janice,,en,70.29.31.227,ksemin@sympatico.ca,13240832,000000119854306,5,5,,5
252235,14-SEP-11,06-SEP-11,Prue,,en,174.93.164.87,anthony1111@sympatico.ca,13145052,000000119693099,4,4,,5
252236,15-SEP-11,13-SEP-11,Amir,,fr,65.92.84.30,plante.kamal@sympatico.ca,13244088,000000119857093,5,5,Avoir plus des représentants qualifiés comme Amir dans votre entreprise.,5
252237,15-SEP-11,14-SEP-11,Remi,,en,174.95.201.254,katemcdougall@bell.net,13254404,000000119873963,4,4,"Everything was done to my satisfaction.
",4
252238,15-SEP-11,14-SEP-11,Aurea,,en,74.12.177.155,luhu@sympatico.ca,13255426,000000119886148,5,5,,4
252239,15-SEP-11,13-SEP-11,Saadullah,,en,209.226.130.169,freaky1frank@sympatico.ca,13237786,000000119839299,1,1,Could have called back in the time frame that was given. I waited the 10 minutes and an additional hour. Still no call to resolve the problem.,3
252240,15-SEP-11,14-SEP-11,Sofien,,fr,174.92.180.108,mario.lamontagne2@sympatico.ca,13255882,000000119877761,4,5,,5
252241,15-SEP-11,14-SEP-11,Melvin,,en,70.29.26.149,happymia@sympatico.ca,13252690,000000119863738,4,4,,3
252242,15-SEP-11,14-SEP-11,Priya,,en,65.92.32.84,keith.simpson@sympatico.ca,13254498,000000119865603,4,4,,5
252243,15-SEP-11,14-SEP-11,Saifuddin,,en,69.158.182.46,thebos@sympatico.ca,13260156,000000119882757,1,1,"He kept me on the line for over an hour testing the internet and when I called later that night to another representative they informed me it was a Bell problem on that end. I think one of your so called ""technicians"" should have known that. Complete waste of my time.",2
252244,15-SEP-11,14-SEP-11,Nelly,,en,70.50.104.127,d.s.allen@sympatico.ca,13250276,000000119881892,,,I never called about my internet service on Wednesday September 14 at 4:54pm. Nobody was home.,
252245,15-SEP-11,14-SEP-11,Cindy,,fr,174.91.18.16,CLAUDEPAQUETTE@bell.net,13247572,000000119864744,5,4,,5
252246,15-SEP-11,14-SEP-11,Kmar,,fr,76.69.181.64,yvon.thibaudeau@sympatico.ca,13261156,000000119881214,5,5,Baisser le coût de mon abonnement.,5
252247,15-SEP-11,06-SEP-11,Priscila,,en,70.49.243.35,ryoung0851@sympatico.ca,13157394,000000119677373,3,4,Chose a better delivery service!,3
252248,15-SEP-11,12-SEP-11,Nicole,,en,72.255.47.179,john.keenleyside@sympatico.ca,13224844,000000119831010,5,5,"Our Bell bill is to be adjusted working with the representative and he did indicate that we would receive an email with the new billing information Monday, 09/12 but I have yet to see the new billing information. I really do want to confirm the new rates of my bell bill but I think I have to wait for the next billing cycle.  This is not a big deal but would be nice to confirm either via email or on-line more quickly",5
252249,15-SEP-11,14-SEP-11,Amy,,en,24.235.168.252,bruce016@sympatico.ca,13249318,000000119878642,1,1,"have agents that can speak clear english, update current customers on promotions-not at the time of cancellation.",1
252250,15-SEP-11,14-SEP-11,Dwayne,,en,174.91.118.210,marshallhelen@sympatico.ca,13255966,000000119868953,5,5,"Nothing
",5
252251,15-SEP-11,14-SEP-11,Dinesh,,en,174.92.31.99,lborraro@sympatico.ca,13254964,000000119862731,4,4,,4
252252,15-SEP-11,14-SEP-11,Rudys,,en,70.51.252.224,jeansandchange@sympatico.ca,13253588,000000119864033,5,5,Nothing he helped me through it. ,5
252253,15-SEP-11,14-SEP-11,Kevin,,en,74.15.246.97,ndemarest@sympatico.ca,13257076,000000119865404,4,3,,3
252254,15-SEP-11,14-SEP-11,Oliver,,en,174.94.44.223,deanandjulia@bell.net,13250506,000000119878385,5,4,,3
252255,15-SEP-11,14-SEP-11,Aida,,fr,70.55.208.209,guylaine.poirier@bell.net,13252604,000000119876147,1,1,"Premièrement, la conseillère Aida a été très courtoise et professionnelle et je crois qu'elle a essayé de m'aider au meilleur de ses connaissances. Elle n'a toutefois pas réussi a régler mon problème et ce, même avec le support du superviseur.  Je ne suis pas satisfaite car finalement, c'est un conseiller du service à la clientèle de Cogeco qui a réussi à m'aider (problème de configuration des courriels sortants avec Bell)et ce dernier m'a dit que Bell aurait pu facilement m'aider s'ils avaient porté une plus grande attention ou investigué davantage plutôt que de se débarasser gentiment de mon cas.

P.S.:  Pour votre information, il fallait tout simplement aller dans les paramètres avancés et cliquer sur une case pour que ça fonctionne; chose que vous auriez dû savoir. Pour davantage de précisions, n'hésitez pas à me contacter. Guylaine Poirier  (450) 770-1512",5
252256,15-SEP-11,14-SEP-11,Sami,,fr,65.94.173.52,jean869@bell.net,13253538,000000119877007,5,5,,5
252257,15-SEP-11,14-SEP-11,Lucas,,en,184.145.54.156,pattom@sympatico.ca,13257588,000000119865597,4,4,,4
252258,15-SEP-11,14-SEP-11,Arun,,en,76.69.21.69,jack.petrie@sympatico.ca,13253200,000000119863639,5,5,My DSL service should not have been disconnected until September 28th?????,4
252259,15-SEP-11,14-SEP-11,Oscar,,en,64.231.145.247,dspear@sympatico.ca,13251052,000000119886842,5,5,,5
250711,15-SEP-11,14-SEP-11,Atoiya,,en,67.71.2.178,maryann.healy@sympatico.ca,13256024,000000119870067,3,3,When offered a new one year contract it should be clearly explained to the customer.  I was led to believe that I was getting a fabulous package for one year however was not told that the new deal restricted my internet usage to 2 GB whereas my previous package was 20GB.  It would help if Bell would tell their clients what exactly you will get and what you had on your previous deal.,2
250712,15-SEP-11,28-AUG-11,Iris,,en,70.30.72.234,wgwiggins@sympatico.ca,13046851,000000119483205,3,2,"Please work on a closer basis with YOUR overseas helpso that a request for a 24 to 48hr. delivery doesn't take 384 hrs.(16 days)to complete with numerous calls by me.  My thanks to Kevin in the business office, to Saeri(please excuse my spelling) and Jennifer for her follow up to ensure final delivery. ",3
250713,15-SEP-11,13-SEP-11,Sajid,,en,74.15.28.68,donald012@sympatico.ca,13236882,000000119848816,1,1,Solved my problem. This was not accomplished even though your rep tried various fixes they clearly did not work.,2
250714,15-SEP-11,07-SEP-11,Marcos,,en,184.147.1.112,pweafer@bell.net,13171642,000000119711720,4,4,,4
250715,15-SEP-11,14-SEP-11,Katherine,,en,184.145.178.33,danam4@sympatico.ca,13250336,000000119874842,5,5,nothing,5
250716,15-SEP-11,10-SEP-11,Ali,,en,76.69.64.114,tansal@sympatico.ca,13200072,000000119779898,5,4,,4
250717,15-SEP-11,14-SEP-11,Mario,,en,184.144.110.236,hyangus@sympatico.ca,13252968,000000119874904,3,2,Helped to resolve problem,3
250718,15-SEP-11,13-SEP-11,Abdallah,,fr,76.65.65.104,Pierr_8@sympatico.ca,13233474,000000119853072,3,4,,4
250719,15-SEP-11,14-SEP-11,Gloria,,en,174.94.39.58,s_corbet@sympatico.ca,13258884,000000119885047,4,5,If I could of understood the tech supporter better,3
250720,15-SEP-11,14-SEP-11,Addu,,en,64.229.98.85,veldhoen@sympatico.ca,13260608,000000119879148,2,3,"Communication problems:
We could not understand Bell representative and vice versa",2
250721,15-SEP-11,10-SEP-11,Brent,,en,184.145.107.34,acm.zeus@sympatico.ca,13201500,000000119791966,5,5,,4
250722,15-SEP-11,14-SEP-11,Robert,,en,174.95.219.91,terence.gallagher@sympatico.ca,13260100,000000119866422,4,5,,5
250723,16-SEP-11,09-SEP-11,Kayla,,en,64.229.97.180,zahirbhaloo@sympatico.ca,13201118,000000119769412,5,5,,5
250724,16-SEP-11,13-SEP-11,Prince,,fr,74.15.231.97,evelynemaher@sympatico.ca,13237428,000000119841079,4,5,"Je n'aurais pas appelé votre service si la facturation avait été comme je l'avais noté en mai. Est-ce moi qui n'avait pas compris l'entente ou une erreur de votre part, je ne sais pas mais le problème est maintenant totalement résolu. merci",4
250725,16-SEP-11,15-SEP-11,Melvin,,en,69.158.177.113,glg77@bell.net,13266212,000000119905172,5,1,I just enqured about getting PC care -  I got the address   (however I was not able to access them)   I am not sure why -    I called them on the phone and directed me to the same address... ,5
250726,16-SEP-11,15-SEP-11,Gloria,,en,74.12.190.206,stewart.linton@sympatico.ca,13273782,000000119914239,5,5,,5
250727,16-SEP-11,15-SEP-11,Benjamin,,en,74.15.197.52,george.hodgson@sympatico.ca,13266042,000000119902534,5,5,I don't have anything negative to report. My issue was handled professionally and competently. Thanks!,5
250728,16-SEP-11,15-SEP-11,Naidu,,en,69.158.91.184,prholmes@bell.net,13271840,000000119909162,5,5,"Took him a very long time to get the issue resolved, was on hold for perhaps an hour or so.",4
250729,16-SEP-11,15-SEP-11,Celina,,en,76.67.168.40,law.w@sympatico.ca,13268850,000000119912736,5,4,Celina went beyond the rules by helping resolve a couple of extra problems.,5
250730,16-SEP-11,15-SEP-11,Ricardo,,en,65.95.165.119,68dart@sympatico.ca,13261312,000000119894960,3,3,"He kept telling me that all was fine with my line & that if I had problems to call them.  I was calling because I had a phone ""scam"" call trying to get me to let them remote access my computer telling me they were from the WTC (web traffic control)saying there were problems with my computer leaving error msg's on servers & that there were complaints against my computer.  When they traced these error msg's to my IP address.  I just wanted to clarify that I did not have any problems with my IP address, errors & that if there were in fact any such issues that Bell would be the one to call me, not some one else.  The service rep just kept repeating that if I had problems to call them.  He just didn't seem to listen that I didn't call anyone, they called me, knew my name & were trying to scare me into letting them into my computer. I was also trying to tell someone at Bell that this was a new scam that I hadn't heard anything about, so that it could be watched for & maybe told to the public, to make other people aware.  There are a lot of people that would have easily been talked into this by this scam.  I know that you can't do anything about this kind of thing, but putting it out in the public to make as many people aware of what is going on out there is the best way to reach the masses.  ",4
250731,16-SEP-11,14-SEP-11,Mark,,en,74.12.176.199,ecolthurst@bell.net,13251198,000000119878510,5,5,n/a,5
250732,16-SEP-11,15-SEP-11,Chad,,fr,76.64.110.197,leo-piche@sympatico.ca,13268942,000000119899283,5,5,,5
250733,16-SEP-11,15-SEP-11,John,,en,67.71.146.156,drouin.family@sympatico.ca,13264960,000000119914606,5,4,"There was a network problem and on the initial part of the automated call you announced it as having isssues in the exchanges 612-3-4 etc why not announce it as 612-613-614 which is accurate.  There is no exchange 3 or 4.  Be simple and accurate dont take short cuts. When I heard the 612-3-4 announcement, I was not sure of what was accurate.  Think of the customer not of yourself.  100% of the customers would have understood 612-613-614 but not the case for 612-3-4...",2
250734,16-SEP-11,15-SEP-11,Samantha,,en,174.89.111.142,donna.commerford@sympatico.ca,13264864,000000119913105,5,3,The wait time on the phone was unacceptable.  I was on hold for about 40 minutes.  I started a chat with a tech while waiting. His help was not great. Samatha on the other hand was outstanding.,5
250735,16-SEP-11,15-SEP-11,Nancy,,en,74.12.49.132,donburke@sympatico.ca,13264858,000000119890295,5,5,Experience was great,5
250736,14-SEP-11,13-SEP-11,Luke,,en,72.38.96.106,tonychau@sympatico.ca,13246596,000000119855228,3,3,"Wait time to get to the retention department took much too long.

What was offered to me as a new price package for DSL service was very disappointing and I am likely to switch to another provider.",2
250737,14-SEP-11,13-SEP-11,Srinivas,,en,99.250.158.21,alton.adams@sympatico.ca,13234002,000000119848168,1,1,I purchased supoort and was referred to another supplier,1
250738,14-SEP-11,13-SEP-11,Jaime,,en,174.94.32.217,ve3egp@sympatico.ca,13246862,000000119852518,1,1,,4
250739,14-SEP-11,13-SEP-11,Manoranjith,,en,174.94.32.217,ve3egp@sympatico.ca,13246864,000000119858152,4,4,,4
250740,14-SEP-11,13-SEP-11,Juan,,en,174.95.29.172,garvinjeffers@sympatico.ca,13237942,000000119861702,5,5,,5
251222,16-SEP-11,15-SEP-11,Eddy,,en,209.240.113.33,bdbarbour@sympatico.ca,13262790,000000119898434,4,4,"Eddy was professionl, courteous and friendly.  I had called Bell to order a new wireless modem because of a recent ipad purchase.  I had called from my office and did not have my Access Password with me nor could I remember it.  Eddy changed it for me.  He then gave detailed instructions on how to set up the new modem when it arrives.
",5
251223,16-SEP-11,13-SEP-11,Nadim,,fr,184.144.236.161,mathieu_5@sympatico.ca,13242254,000000119843445,4,4,tout est correct,4
251224,16-SEP-11,15-SEP-11,Amy,,en,69.158.182.181,pop.forte@bell.net,13271810,000000119891447,4,4,,5
251225,16-SEP-11,15-SEP-11,Juan,,en,76.65.77.182,a.arless@sympatico.ca,13261585,000000119899577,4,4,Not a lot more !,4
251226,16-SEP-11,15-SEP-11,Juan Carlos,,en,70.26.46.52,wendy.croome@sympatico.ca,13274684,000000119914067,3,4,"My problem was a server down in Ottawa. If you put a message on your phone saying that, I would not have had to wait in line while your operators answered questions (probably the same question) from many other people.",3
251227,16-SEP-11,15-SEP-11,Gustavo,,en,76.71.130.183,gord2@bell.net,13266252,000000119902737,4,4,Just a little better explanation of the cause of the problem - although the issue was resolved - I am still not sure what caused it in the first place.,4
251228,16-SEP-11,15-SEP-11,Nouha,,fr,69.159.157.121,rolland.baillargeon@sympatico.ca,13272574,000000119901286,5,5,Vous avez été irréprochable sur toute la ligne. Félicitations,5
251229,16-SEP-11,15-SEP-11,Pavan,,en,70.24.16.91,paul.drysdale@bell.net,13271482,000000119904850,5,4,,4
251230,16-SEP-11,15-SEP-11,Jose,,en,184.144.43.162,sara_nk@sympatico.ca,13273078,000000119900368,4,1,"I am having the same problem again this morning and once last night, so you tell me what has to be done, i am so tired about this problem happening over and over!",
251231,16-SEP-11,15-SEP-11,Salvador,,en,76.64.92.87,mike.kidman@bell.net,13270410,000000119910466,2,1,Customer service do not seem to listen when you tell them you have already rebooted modem or unplugged it and reset it.. they do not listen and simply well lets try this again...this is a total waist of time seems they are reading from a book.  Not impressed when they do not listen  or try to understand the issue but seem to have a set routine  for what ever the problem is.,2
251232,16-SEP-11,15-SEP-11,Grant,,en,184.145.80.212,lucygrech@sympatico.ca,13269388,000000119899352,5,4,Less of a waiting time took to long,4
251233,16-SEP-11,14-SEP-11,Mary ruksana,,en,66.203.160.66,ajvertulia@bell.net,13248038,000000119874868,4,3,,2
251234,16-SEP-11,15-SEP-11,Jose,,en,64.231.214.198,brucemacalpine.7@sympatico.ca,13263228,000000119895365,5,4,the problem to begin with should not have occured.,4
251235,16-SEP-11,15-SEP-11,Sage-Fidele,,en,174.91.111.96,duncangreen@sympatico.ca,13265023,000000119906002,5,,"Sage Fidele has good work ethic and constructive attitude. However,
There are certain things even beyond Serge's control; for instance a bad address sent to customer (me) upsetting browser before Sage started work.
ADG",5
251236,16-SEP-11,15-SEP-11,Tanya,,fr,74.12.247.208,nicolebel_9@sympatico.ca,13271064,000000119903006,4,5,"J'ai reçu l'appel téléphonique avant la lettre au sujet du service Wimax. L'appel m'a surpris, je n'étais pas au courant du changement de service. Pas grave, mais recevoir la lettre avant l'appel aurait été préférable.",4
251237,16-SEP-11,15-SEP-11,Slah,,fr,184.145.215.252,lthibault7@sympatico.ca,13269328,000000119915369,3,4," les personnes ,, defrais parler , plus fort , ont les entend , mal , ,la communication, est pas bonne , certaine ,personne , , il ,y,as des fois , il faux rappeller , ,pour avoir , une personne , qu,ont ,comprend ,mieux , , ",4
251238,16-SEP-11,15-SEP-11,Haricharan,,en,76.68.18.229,rammall@sympatico.ca,13272024,000000119904542,5,5,BE COURTES TO PROMOTE OLD AGE BEING BELL LONG TIME COSTOMER TO BE GIVEN     SOME TIME PRESANT'S   THANKX.,5
251239,16-SEP-11,15-SEP-11,Kevin,,en,209.221.90.250,glenn.levine@sympatico.ca,13266208,000000119892612,4,4,Sent me to Kevin in the first place instead of the Philippines where they could not assist me.,3
251240,16-SEP-11,15-SEP-11,Grant,,en,76.66.132.167,jill5050@sympatico.ca,13267618,000000119898724,3,2,I have been having trouble for ages.  I took the representatives advice and bought an upgraded system.  I still can't get the e-mail to work properly.  My last survey was also negative but no one followed up so what's the use writing to tell you my experience.  Your people are always friendly and helpful - Grant was very nice.  But as soon as he left the system crashed again.  It wasn't his fault so I went out and bought a new computer.  I'm just so frustrated that the e-mail still doesn't work properly and I'm sick of being on line for an hour each time and getting little satisfaction.,1
251241,16-SEP-11,15-SEP-11,Haythem,,fr,70.51.200.119,andregagne1@sympatico.ca,13262212,000000119907221,5,5,,5
251242,16-SEP-11,15-SEP-11,Seshadri,,en,70.24.113.179,monica.moran@sympatico.ca,13270658,000000119902274,5,5,"Nothing!
It was SDO - super, dynamite, outstanding! The reason that I say that is that one (1) dept./person handled the problem and then quickly handed me off to the prime division whereby this person addressed and resolved the situation in a total professional and outstanding manner.

Thank you so very much.

As I say to everyone - why settle for second best when you can have 'the' best from Bell?!!",5
251243,16-SEP-11,15-SEP-11,Kevin,,en,184.145.80.212,lucygrech@sympatico.ca,13269390,000000119899147,4,4,to long on hold,4
251244,16-SEP-11,08-SEP-11,Karim,,fr,174.93.202.69,denis211@sympatico.ca,13178246,000000119732946,5,4,"La personne a été très professionel et a répondu très bien a mes questions. 

   Merci Cordialement Jacynthe Tremblay",4
251245,16-SEP-11,12-SEP-11,Reginald,,en,65.95.102.106,jones3721@sympatico.ca,13224952,000000119810432,5,5,,5
251246,16-SEP-11,14-SEP-11,Vamsi,,en,184.145.105.168,billlee1@sympatico.ca,13249028,000000119872068,5,5,"Please remove your automated directory service (Emily?). Her repeating my response to her every query not only prolongs the connection unnessarily but I find it annoying. Put back a human being operator or else ""speed"" up Emily? ",5
251247,16-SEP-11,15-SEP-11,Nora,,en,174.95.219.194,larrykeeley@sympatico.ca,13268800,000000119890549,5,5,I cannot think of how the service could have been improved!,
251248,16-SEP-11,15-SEP-11,Edwin,,en,184.147.43.89,hgdrennan@sympatico.ca,13266708,000000119897338,5,5,"I was very impressed with Bell's ability to remotely access my computer to install this security software,as I would have had difficulties, if I had to install it myself.
 Although I had some problems in understanding Edwin, due to his accent, his superb technical skills resolved the installation with satisfactory results.",4
251249,16-SEP-11,15-SEP-11,Melissa,,en,70.55.212.77,farhadp@sympatico.ca,13265510,000000119907328,5,5,,4
251250,13-SEP-11,11-SEP-11,May,,en,184.146.237.101,chrishindle@sympatico.ca,13211134,000000119801636,4,5,,5
251251,13-SEP-11,12-SEP-11,Haythem,,fr,174.95.28.96,simon.duberger@sympatico.ca,13231052,000000119816410,4,4,,2
251757,15-SEP-11,08-SEP-11,Asra,,en,70.55.211.36,elizabethtan@sympatico.ca,13178918,000000119735974,1,1,"She should have been properly informed so she could give me the proper solution instead of sending me the wrong power cable, when that was not even the issue.",2
251758,15-SEP-11,14-SEP-11,Mike,,en,70.48.43.41,glabby@bell.net,13252348,000000119867284,5,4,Nothing you are still monitoring my computer in order to try and resolve my problem,4
251759,15-SEP-11,14-SEP-11,Vijayashanti,,en,174.88.51.206,mancini.alexandra@sympatico.ca,13255688,000000119871683,5,5,,5
251760,15-SEP-11,11-SEP-11,Ravi,,en,70.29.120.141,jlrey@sympatico.ca,13213290,000000119806093,4,4,n/a,4
251761,15-SEP-11,14-SEP-11,Lobna,,fr,76.69.181.50,jrgrondin@sympatico.ca,13254130,000000119865166,4,4,,4
251762,14-SEP-11,13-SEP-11,John,,en,174.89.124.250,reneethibault@bell.net,13244522,000000119859013,5,5,"none, John did a super job in helping us  to resolve our issue",5
251763,14-SEP-11,13-SEP-11,Gayathri,,en,70.24.164.103,bsakaria@sympatico.ca,13235156,000000119836365,4,4,Faster Service,5
251764,14-SEP-11,11-SEP-11,Julio,,en,174.91.92.168,jmoskowitz@sympatico.ca,13213319,000000119798167,5,4,,5
251765,14-SEP-11,13-SEP-11,Chekib,,fr,67.71.117.37,edionne2@sympatico.ca,13237138,000000119860063,5,5,,5
251766,14-SEP-11,13-SEP-11,Eddy,,en,70.50.97.52,therriengn@bell.net,13246428,000000119848526,3,,Clear English speaking agents,2
251767,14-SEP-11,13-SEP-11,Nouha,,fr,76.64.147.204,devailly.breizh@sympatico.ca,13236596,000000119844092,4,4,,3
251768,14-SEP-11,13-SEP-11,Thitola,,fr,76.64.147.204,devailly.breizh@sympatico.ca,13236594,000000119856456,3,4,,3
251769,14-SEP-11,13-SEP-11,Carla,,en,69.158.114.196,gheys@sympatico.ca,13238124,000000119841149,5,5,Nothing,4
251770,14-SEP-11,13-SEP-11,Jose,,en,70.54.155.187,danielle.efraim@sympatico.ca,13236236,000000119838727,5,5,,4
251771,14-SEP-11,13-SEP-11,Hema,,en,69.157.62.68,j.pullen@sympatico.ca,13239066,000000119842980,5,5,Had our techs in Canada,3
251772,14-SEP-11,13-SEP-11,Manonmani,,en,76.69.32.200,annsalert@sympatico.ca,13234286,000000119836556,4,4,,4
251773,14-SEP-11,08-SEP-11,Obaidullah,,en,69.157.100.129,timfossey@sympatico.ca,13187958,000000119752927,5,5,,5
251774,14-SEP-11,13-SEP-11,Prue,,en,70.26.118.106,p-barber@sympatico.ca,13243628,000000119838325,5,4,n/a,4
251775,14-SEP-11,12-SEP-11,Keerthi,,en,76.64.161.118,thelukes@bell.net,13231978,000000119835661,1,1,This Agent seemed very uninterested in assisting me. When I told him our internet was out he said it was because there was some service being don in the area that day and it should be working by morning. Then I told him it had been out for 2 days and he offered the same solution. He advised me to call back. I felt that he wasn't really interested in resolving our problem. I called back in the morning and spoke to a very nice gentleman who actually took the time to fix the problem and get our internet back up and running. So I say the one thing you could do to improve your customers experience is to hire more employees like the one I spoke with on Tuesday morning.  ,2
251776,14-SEP-11,13-SEP-11,Eliena,,en,70.26.90.184,christinelogan@bell.net,13235708,000000119837816,4,4,nothing again the service was excellent a tech was sent that same day and the problem seems to be resolved thanks bell. ,5
251777,14-SEP-11,13-SEP-11,Jose,,en,174.91.182.187,a.jarrett@sympatico.ca,13233564,000000119838991,5,4,Scheduled a technical visit in less than 48 hours.,4
251778,14-SEP-11,13-SEP-11,Ashwini,,en,70.29.113.118,brydiane@sympatico.ca,13235154,000000119861510,5,5,Nothing!! Ashwini was excelent,5
251779,14-SEP-11,13-SEP-11,Ralph,,fr,174.91.241.135,blaiseroberge@sympatico.ca,13234896,000000119840158,1,1,"Le technicien devait venir réparer ma ligne hier.  Je suis resté à la maison toute la journée mais personne n'est venu et je n'ai reçu aucun contact de la part de Bell.  Je n'ai pas de service téléphonique depuis jeudi dernier; que puis-je faire?  À qui dois-je me plaindre?  Dois-je quitter Bell, après plus de 50 ans de bons services?",1
251780,14-SEP-11,13-SEP-11,Ghorden,,fr,65.92.223.195,guypl@sympatico.ca,13238468,000000119858726,4,4,Rendre disponible des MODEMS DSL de rechange ou de prêt de dépannage dans les téléboutiques Bell,4
251781,14-SEP-11,13-SEP-11,Robert,,en,74.15.90.96,jandave@sympatico.ca,13239208,000000119851011,4,4,,4
251782,14-SEP-11,13-SEP-11,Xiomara,,en,70.54.1.104,h.i.crumpler@sympatico.ca,13238488,000000119843417,5,4,I was satisfied,4
251783,14-SEP-11,13-SEP-11,Imen,,fr,74.12.224.135,christmas_baby@sympatico.ca,13235710,000000119841532,5,4,,4
251784,14-SEP-11,13-SEP-11,Asir raja,,en,69.158.64.195,milaru@sympatico.ca,13242694,000000119841633,5,5,nothing,5
251785,14-SEP-11,13-SEP-11,Manonmani,,en,70.54.132.3,vlowry@sympatico.ca,13246986,000000119843087,4,5,The choices I was told would pop up were not always the same wording as on my computer.,5
251786,14-SEP-11,13-SEP-11,Raza,,en,64.231.117.224,edmar2@sympatico.ca,13237140,000000119852015,5,5,,5
251787,14-SEP-11,13-SEP-11,Fatma Sawcen,,fr,69.157.173.26,forest.ric@sympatico.ca,13237668,000000119839919,4,4,"J,aimerais que la correction queFatma Sawcen m'a faite fonctionne et que le problème que j'avais ne se reproduise pas .",3
251788,14-SEP-11,13-SEP-11,Oliver,,en,205.210.223.133,zoranb@sympatico.ca,13247460,000000119861912,2,2,Call me back after the connection was lost.,4
251789,14-SEP-11,13-SEP-11,Hassiba,,fr,67.68.253.229,clarochelle@sympatico.ca,13235770,000000119850123,5,5,ne pas faire l'erreur que vous avez fait au départ tous mes problèmes ont été causés par Bell - encore une foir...,1
251790,14-SEP-11,13-SEP-11,Juan Carlos,,en,70.24.53.220,maplesyrup2sweet@bell.net,13241900,000000119846958,5,5,Rep was Juan Mendez. Excellent customer service. Resolved my email issue.,5
251791,14-SEP-11,13-SEP-11,Karishma,,en,174.95.191.119,condos@sympatico.ca,13235902,000000119840384,1,1,know how to set up e-mail adresses,1
251792,14-SEP-11,10-SEP-11,Lor,,en,69.157.157.84,aserranillo06@sympatico.ca,13201934,000000119781685,4,5,,5
251793,14-SEP-11,13-SEP-11,Mahesh,,en,70.29.31.87,k.molyneux@sympatico.ca,13240374,000000119844427,4,4,,5
251794,14-SEP-11,13-SEP-11,Atoiya,,en,174.91.84.219,natel@sympatico.ca,13243204,000000119842005,4,4,If you notify customers that their promotions are ending in advance you can avoid hostile conversations. Customer will be more willing to negotiate calmly and be more pleasent with Bell reps. Special thank-you goes out to Atoya Agent# XY340 for her understanding and kind disposition.  ,4
251795,14-SEP-11,13-SEP-11,Nelly,,en,184.144.22.93,douglas41@sympatico.ca,13236950,000000119846991,4,4,Nothing done re the costs of having computer repaired due to virus which Bell security did not detect or have knowledge about.  Otherwise I am satisfied that I now supposedly have security protection.,4
251796,14-SEP-11,13-SEP-11,Ali,,en,67.71.64.115,tbagayawa@sympatico.ca,13246266,000000119836451,3,1,,3
251797,14-SEP-11,13-SEP-11,Yosra,,fr,174.92.202.43,morin-houde@bell.net,13242898,000000119847972,5,4,Que le conseiller qui m'a vendu les 40 Go supplémentaires le 11 septembre m'explique clairement le fonctionnement de cet achat... La conseillère du 13 septembre était claire et a bien répondu à mes questions...,3
252260,14-SEP-11,13-SEP-11,Srinivasan,,fr,76.67.192.112,rghali@sympatico.ca,13244556,000000119848849,1,2,"Mon premier appel à 13h, j'ai attendu en ligne 45 minutes pour me faire raccrocher la ligne au nez avant même de parler avec un technicien. Par la suite je décide de rappeler en espérons ne pas attendre aussi longtemps mais je raccroche 5 minutes plus tard afin d'essayer le service en anglais. Un technicien me répond tout de suite et après une demi-heure +/- il me dit que j'ai un problème de connexion et qu'il m'envoyer un technicien aujourd'hui le 14 septembre entre midi et 18h. j'ai attendu la journée au complet à la maison et aucun technicien qui se présente. Finalement j'appelle vers le 17h45 et je choisie le service en français, le technicien qui m'a servit m'a dit qu'il n'avait pas d'appel de service pour un technicien mais il a été capable de résoudre le problème au téléphone. je trouve ceci inacceptable le genre de service reçu hier ainsi que le temps d'attente de 45 minutes  ",2
252261,14-SEP-11,13-SEP-11,Tarek,,fr,70.51.197.42,jocelyne004@sympatico.ca,13239896,000000119848978,1,1,"Heureusement qu'aujourd'hui, une autre personne a résolu mon problème car je mettais fin au service internet de Bell. Hier, on m'a dit que le problème se situait au niveau de mes ordinateurs et de faire appel à un expert pour régler mon problème. Si j'avais écouté cet employé de Bell, j'aurais dépensé de l'argent pour rien.    ",2
252262,14-SEP-11,13-SEP-11,Henia,,fr,174.92.201.109,www.valou@sympatico.ca,13247272,000000119856705,5,5,,5
252263,14-SEP-11,06-SEP-11,Anirban,,en,76.69.16.216,tllb@sympatico.ca,13159110,000000119675497,4,4,"This experience was good. The representative knew what my problem was (new power supply required) immediately after I described it. I had a little trouble understanding, but not too bad.",4
252264,14-SEP-11,13-SEP-11,Sharmila,,en,66.135.120.146,pmacleod1@sympatico.ca,13244104,000000119837613,1,1,"There is more than one, unable to understand agent (strong accent), they did not have bell system info available they couldn't find the problem, I got disconnected in transfering the call. It was a complete waste of about 90 minutes. Incredibly frustrating",1
252265,14-SEP-11,13-SEP-11,Andy,,en,69.158.24.118,debbieivi@sympatico.ca,13236458,000000119848525,4,2,,4
252266,14-SEP-11,13-SEP-11,Irshad,,en,69.158.24.118,debbieivi@sympatico.ca,13236460,000000119849611,2,1,,3
252267,14-SEP-11,02-SEP-11,Karla,,en,70.29.7.81,salii@sympatico.ca,13106211,000000119617454,5,5,,5
252268,14-SEP-11,08-JUL-11,Genevieve,,fr,67.68.59.150,robert.dubois@sympatico.ca,12548381,000000118328953,5,5,rien,5
252269,14-SEP-11,13-SEP-11,Krishnan,,en,70.26.26.68,conrad.mialkowski@sympatico.ca,13235914,000000119861893,1,1,"Solve the problem.  I am now, once again, trying to get the issue resolved.  Over the past several years I have consistently been unimpressed with your outsourced, offshore, service department.  If your ""team"" cannot solve the problem this time, I will leave Bell for good.",1
252270,14-SEP-11,10-SEP-11,Armando,,en,70.54.143.135,whcloss@sympatico.ca,13209522,000000119795321,5,5,None,5
252271,14-SEP-11,08-SEP-11,Diana,,en,184.144.39.62,rrathwel10@bell.net,13186432,000000119729689,5,5,,5
252272,14-SEP-11,12-SEP-11,Jay,,fr,70.30.77.238,larheault@bell.net,13225880,000000119815206,5,5,,5
252273,14-SEP-11,03-SEP-11,Armando,,en,64.231.25.248,badgerone@bell.net,13117555,000000119638100,1,4,it is not good service that because of a bad modem I could not go to a local Bell store here in Oakville to do the exchange - had to wait until Tuesday for replacement. Then there was not enough info in the box password not included - so had to call for help with that. Then my service was down again ( line problem) this or all this past Monday - when can I expect a credit for this downtime?,2
252274,14-SEP-11,13-SEP-11,Amir,,fr,70.31.238.90,lptourigny@sympatico.ca,13241530,000000119859304,5,3,Régler mopn problème!,5
252275,14-SEP-11,13-SEP-11,Ahmed,,fr,76.68.165.150,pilonron1@sympatico.ca,13244058,000000119858131,4,4,,3
252276,14-SEP-11,13-SEP-11,Ghislain,,fr,184.145.187.17,michelthibault@sympatico.ca,13242618,000000119844783,1,4,"Régler mon problème rapidement.
Cesser d'argumenter avec les clients (du style: le client a tort, Bell a raison!).",1
252277,14-SEP-11,12-SEP-11,Johnny,,en,70.53.98.11,dndndn@bell.net,13221708,000000119811352,4,4,Nothing more. My problem was professionally taken solved.,3
252278,14-SEP-11,12-SEP-11,Melissa,,en,76.64.20.232,wenxu@sympatico.ca,13232770,000000119826148,4,4,"The previous rep Amadou with employee# XY784 did a very poor job which made me call back again for the same issue. 
The service from Melissa is good however my overrall experience with Bell especaily during this year is not good. ",2
252279,14-SEP-11,12-SEP-11,Manonmani,,en,70.27.97.151,bruno50@bell.net,13219836,000000119811091,5,5,,4
252280,14-SEP-11,12-SEP-11,Roberto,,en,64.228.35.37,claudio.capone@sympatico.ca,13220648,000000119835711,4,4,Couldn`t locate me right away on database,5
252281,14-SEP-11,13-SEP-11,Luis,,en,184.146.141.85,janetduff14@sympatico.ca,13239228,000000119860436,5,5,"Enable your service centers to transfer the customer to a north american site if requested. We tried a couple of times to get transferred, only to be told that this could not be done.
One connection was India and we could not deal comfortably with the accent.
A final attempt connected us to San Salvador where we had an excellent connection and a very capable representative { Luis 529060}",4
252282,14-SEP-11,12-SEP-11,Badreddine,,fr,67.68.65.108,yhgodin@sympatico.ca,13233020,000000119834075,5,5,rien conte tenu du service aaa plus excellent merci.,5
252283,14-SEP-11,18-NOV-10,Kim,,en,174.91.125.134,rennai.blair@sympatico.ca,9991331,000000112992118,3,3,,3
252284,14-SEP-11,09-SEP-11,Kevin,,en,70.54.76.88,jb.traill@sympatico.ca,13194120,000000119768978,,,I was not the one who requested assistance! You need to contact my sister - re.traill@sympatico.ca who requested tour assistance!,
252285,14-SEP-11,13-SEP-11,Lise,,fr,174.93.198.38,etiennesi@bell.net,13237380,000000119848185,3,3,"ME PREPOSE DES FORFAITS MEILLEUR MARCHE
PROBLEME INTERURBAIN REGION DU LAC ST-JEAN COMME ST-FELICIEN AU LAC BOUCHETTE 100 KM ETC.ON SE FAIT VOLER PAR BELL. ET ON PAYE LA NOTE,DE NE PAS TELEPHONER A BELL.
&#9658;J'ESPÈRE DE PAS AVOIR DE PROBLEME AVEC MON NOUVEAU FORFAIT TELEPHONE ET INTERNET.ETC..... a ameliorer SERVICE INTERNET FIBRE 25 VRAIMENT IMPORTANT...",4
252286,14-SEP-11,10-SEP-11,Rayeesa,,en,70.51.125.78,robin.macmillan@sympatico.ca,13208126,000000119786831,4,4,,5
252287,14-SEP-11,13-SEP-11,Pau,,en,76.68.96.224,bboreilly@sympatico.ca,13234646,000000119845217,5,5,"Pau was most helpful, very pleasant,easy to understand and made the necessary recomendations.
Thank you Pau ",4
252288,14-SEP-11,06-SEP-11,Joseff,,en,99.248.114.6,srmccabe@bell.net,13158370,000000119688941,4,4,,4
252289,14-SEP-11,24-AUG-11,Maureen,,en,76.70.89.128,prasanthan@bell.net,13008523,000000119394531,5,5,nothing,5
252290,13-SEP-11,12-SEP-11,Sebastian,,en,70.31.99.236,marleah.malcolm@sympatico.ca,13227212,000000119827541,4,4,,4
250741,14-SEP-11,13-SEP-11,Mehrez,,fr,184.144.229.6,mario.viau@bell.net,13242098,000000119842034,5,5,"Tout c'est bien passé
rien à changer très bon service
merci à l'agent de chez BELL",5
250742,14-SEP-11,13-SEP-11,John,,en,65.95.155.84,lkatzman@sympatico.ca,13241374,000000119846214,5,5,"I would say that John did an excellent job going through with me and my husband with our problem.

He had a lot of patience for me.",5
250743,14-SEP-11,13-SEP-11,Allan,,en,67.70.130.105,jean-guy.rouleau@sympatico.ca,13239430,000000119850067,5,5,Nothing this time.  The service was excellent,5
250744,14-SEP-11,13-SEP-11,Manoranjith,,en,76.68.40.139,sonstan@sympatico.ca,13245780,000000119861283,4,4,,4
250745,14-SEP-11,12-SEP-11,Anis,,fr,198.168.234.220,b.hasnaa@sympatico.ca,13219100,000000119816543,5,4,,5
250746,14-SEP-11,13-SEP-11,Raj,,en,174.92.29.215,lddamboise@sympatico.ca,13241078,000000119850812,4,4,"Cannot think of anything at this time. All went well, problem was solved quickly and efficiently.
Raj was very friendly and helpful.",5
250747,14-SEP-11,13-SEP-11,Haythem,,fr,76.69.173.175,lapden@sympatico.ca,13240964,000000119838059,5,5,,5
250748,14-SEP-11,07-SEP-11,Nabil,,fr,65.92.164.108,evita1@sympatico.ca,13148778,000000119700771,4,4,,4
250749,14-SEP-11,13-SEP-11,Tejaswvi,,en,76.69.143.39,sam.dearruda012@sympatico.ca,13245158,000000119857819,5,5,,4
250750,14-SEP-11,13-SEP-11,Maurice,,fr,67.68.199.53,jdaneau@sympatico.ca,13239378,000000119844271,1,1,"Je sui insatisfait du service Bell Internet, télévision et téléphonie. Si les service ne saméliorent pas je vais changer de fournisseur. 

Téléphonie :
Il y a beaucoup de bruit sur la ligne. Cest un problème qui revient souvent. Je me suis plaint à plusieurs reprises mais le problème nest pas corrigé.

Internet :
Lorsquil pleut je ne peu pas accéder à internet.   Je me suis plaint à plusieurs reprises mais le problème nest pas corrigé. 
Cest probablement relié aux problèmes de ligne téléphonique mentionnées ci-haut.

Télévision :
À chaque orage et tempête nous perdons le signal TV.  Cest très désagréable.

Je suis clients de Bell (téléphonie, TV, internet, cellulaire) depuis plusieurs année. Si les problèmes ne sont pas corrigés dici la fin doctobre je vais changer de fournisseur.

Mes salutations

Jean Daneau
36 Lévis
Repentigny qc
J6a 5t2
450-582-9806
jdaneau@sympatico.ca 

",1
250751,14-SEP-11,13-SEP-11,Aquiles,,en,174.88.119.87,eudene2003@sympatico.ca,13237394,000000119861145,4,4, I do not know.,5
250752,14-SEP-11,13-SEP-11,Sana,,fr,70.30.169.123,f_matte@sympatico.ca,13237480,000000119836443,5,4,,4
250753,14-SEP-11,14-SEP-11,,,fr,74.58.248.79,,,,3,4,s,4
250754,14-SEP-11,05-SEP-11,Emilio,,en,74.15.249.244,bobby.8@sympatico.ca,13134350,000000119669984,5,5,"for this service i feel it was great i just feel this is worth advertising more ,i love the remote control help 
thank you ",5
250755,14-SEP-11,13-SEP-11,Mahesh,,en,184.144.74.238,claytonsew@sympatico.ca,13235810,000000119847647,5,5,,5
250756,14-SEP-11,13-SEP-11,Ravi,,en,69.159.86.147,joeruthcad@sympatico.ca,13239948,000000119852306,4,4,At this time nothing ..,5
250757,14-SEP-11,13-SEP-11,Mohamed,,fr,74.15.229.188,nghislane@sympatico.ca,13243302,000000119851004,5,4,,3
250758,14-SEP-11,13-SEP-11,Loyda,,en,69.157.59.213,brian.hennessy@sympatico.ca,13235080,000000119845088,5,5,n/a,5
250759,14-SEP-11,13-SEP-11,Mouna,,fr,174.93.191.213,etoilegc@sympatico.ca,13237384,000000119844187,5,5,,5
250760,14-SEP-11,13-SEP-11,Anne-Marie,,fr,69.156.19.182,paulpoudrier@bell.net,13243824,000000119843958,5,2,,5
250761,14-SEP-11,13-SEP-11,Eric,,en,65.93.149.207,dcrj.cameron@sympatico.ca,13236424,000000119862356,5,5,,4
250762,14-SEP-11,23-JUN-10,Maria,,en,74.15.95.203,passionate_4u@sympatico.ca,8860355,000000109390770,4,4,,4
250763,14-SEP-11,13-SEP-11,Brenda,,en,70.26.22.32,seguin@sympatico.ca,13245388,000000119860144,4,3,,4
250764,14-SEP-11,11-SEP-11,Samuel,,en,50.100.72.175,sophie.dalli@sympatico.ca,13216758,000000119807288,5,5,The technical guy was fantastic and very helpful. ,5
250765,14-SEP-11,13-SEP-11,Mahesh,,en,70.24.4.60,djfcbg@sympatico.ca,13236748,000000119838910,5,4,agents were unable to find that trouble was with local Bell service transmission and sent tech. to house but he found trouble was resolved as he arrived and before i could phone. ,4
250766,14-SEP-11,13-SEP-11,Jason,,en,64.231.247.103,eric.pay@sympatico.ca,13237314,000000119839708,5,5,be pro-active with better deals for long  time bell customers with more than 20 yrs loyalty.,5
250767,15-SEP-11,09-SEP-11,Manel,,fr,76.67.158.226,emboulanger@sympatico.ca,13192464,000000119769587,3,4,"Avoir des conseillers mieux formés - celle qui m'a aidé connaissait peu MAC.  Avoir un conseiller pouvant traiter les demandes non-techniques concernant tout mes services:  téléphone, internet et télé.",5
250768,15-SEP-11,14-SEP-11,Ronda,,en,69.157.62.119,ken.rushlow@sympatico.ca,13254524,000000119871839,5,5,,4
250769,15-SEP-11,14-SEP-11,Sandra,,en,69.157.41.236,len.wingfelder@sympatico.ca,13255026,000000119878104,5,4,,5
250770,15-SEP-11,14-SEP-11,Suresh kumar,,en,74.14.156.10,m.culver@sympatico.ca,13255514,000000119862865,5,5,Completely satisfied with the service,5
250771,15-SEP-11,14-SEP-11,Ronald,,en,70.27.78.88,atkinson_rick@bell.net,13248600,000000119885124,5,5,"Sll my questions and concerns were answered, therefore nothing needs to improve. Great job guys!",5
250772,15-SEP-11,14-SEP-11,Irshad,,en,174.94.17.10,simp5@sympatico.ca,13259376,000000119875214,5,5,,4
250773,15-SEP-11,14-SEP-11,Asly,,fr,69.156.202.70,yvoncol@bell.net,13261158,000000119875727,5,5,rien,5
250774,15-SEP-11,14-SEP-11,Souhail,,fr,69.156.202.70,yvoncol@bell.net,13261162,000000119866843,5,5,,5
250775,15-SEP-11,14-SEP-11,Rod,,en,174.94.38.29,maria.pontello@sympatico.ca,13255806,000000119885320,4,4,,4
250776,15-SEP-11,14-SEP-11,Gregorio,,en,174.93.34.210,jennifersteven@sympatico.ca,13253656,000000119864819,5,5,,5
250777,15-SEP-11,10-SEP-11,Sudhakar,,en,174.95.209.120,nnichola@sympatico.ca,13207292,000000119791250,5,5,"Nothing, my power cord was burnt out and he sent me a new one.",5
250778,15-SEP-11,14-SEP-11,Cheker,,fr,69.156.62.235,franchou1251@sympatico.ca,13251832,000000119865831,4,3,,3
250779,15-SEP-11,14-SEP-11,Bry,,en,184.145.83.58,branko48@sympatico.ca,13249230,000000119871107,5,5,??????????????????????????????!,5
250780,15-SEP-11,14-SEP-11,Gayathri,,en,174.89.57.117,hcb.vescor@sympatico.ca,13252760,000000119865181,5,5,,5
250781,15-SEP-11,14-SEP-11,Reshma,,en,69.156.81.152,mcelhol@bell.net,13256142,000000119869814,5,5,,5
250782,14-SEP-11,13-SEP-11,Bhavana,,en,74.14.144.207,jerral@sympatico.ca,13239574,000000119855865,2,2,,2
250783,14-SEP-11,13-SEP-11,Walid,,fr,69.157.134.112,christianeruel@sympatico.ca,13235686,000000119838453,4,5,,5
250784,14-SEP-11,13-SEP-11,Mallika,,en,67.71.65.246,Robsue@bell.net,13233496,000000119836560,1,1,someone who speaks english and i can understand,1
250785,14-SEP-11,13-SEP-11,Marie-France,,en,76.70.77.2,ralphp@sympatico.ca,13244334,000000119837720,5,5,,5
250786,14-SEP-11,13-SEP-11,Michel,,en,65.92.198.54,rj.young@sympatico.ca,13244644,000000119854114,5,4,,4
251252,13-SEP-11,08-SEP-11,Kristen,,en,174.95.92.131,dgilbey@sympatico.ca,13178338,000000119737770,3,1,The concern was over an additional charge for useage over my maximum. Our consumption pattern has not changed so I can't understand why the charges are higher. There is no way to resolve the problem as I can't prove our useage has not increased. I the bill is higher again next month I will change providers,1
251253,13-SEP-11,12-SEP-11,Asma,,fr,65.92.250.78,bnolet@bell.net,13219602,000000119810295,5,4,,4
251254,13-SEP-11,12-SEP-11,Dilli,,en,65.93.212.50,jdhaskett@sympatico.ca,13224306,000000119828084,5,5,,5
251255,13-SEP-11,12-SEP-11,Anis,,fr,70.53.240.47,manon02@sympatico.ca,13226932,000000119819674,5,5,,4
251256,13-SEP-11,12-SEP-11,Mohammed shafeeq,,en,64.231.141.147,pdjennings@sympatico.ca,13229058,000000119812626,5,4,,5
251257,13-SEP-11,12-SEP-11,Armando,,en,174.92.12.176,binder4@sympatico.ca,13219524,000000119835713,5,5,"Representative was very helpful and explained everything to me that he was doing, so I can't think of anything that could have been improved.",5
251258,13-SEP-11,09-SEP-11,Frank,,en,70.30.46.81,wlkane@sympatico.ca,13200934,000000119760781,5,5,,5
251259,14-SEP-11,31-AUG-11,Ajay,,en,184.147.229.144,sseha@sympatico.ca,13087661,000000119562780,5,5,Nothing - provided excellent customer service and fixed my problem,3
251260,14-SEP-11,12-SEP-11,Nandhini,,en,70.52.65.121,behoka@sympatico.ca,13219302,000000119810395,3,1,"better comunication, very difficult to understand, heavy accent and bad phoneline.We needed a service technician who did not show up nor call. After our complaint we made a new appointment. This time the technician, his name is Georgi Karaivanow,id# 59872, came on time, was very helpful and completely resolved our problem. We can only recommend him.",4
251261,14-SEP-11,13-SEP-11,Yara,,en,69.158.113.167,sdorencz@sympatico.ca,13245349,000000119854906,4,3,,4
251262,14-SEP-11,13-SEP-11,Cesar,,en,64.228.88.203,hollister_trailer@sympatico.ca,13238726,000000119858955,4,5,You done everything possible--Thank you so much very appreciative.  Marjorie,5
251263,14-SEP-11,13-SEP-11,Abir,,fr,69.157.137.156,caron.belanger@sympatico.ca,13235373,000000119841396,4,4,,4
251264,14-SEP-11,11-SEP-11,Shakeel,,en,70.53.86.177,rwmcintyre@sympatico.ca,13216252,000000119806160,1,1,"Have a Canadian who speaks fluent English available, not someone from overseas. I finally obtained help and resolved my problem when I spoke to the Hamilton Ontario Reps. I must add that the lady I spoke to ""June"" was ""excellent"".
The people I spoke to in India, I could not understand. It was very frustating and a waste of my time. Bring these jobs back to Canada, even if it costs me more money for the service.",2
251265,14-SEP-11,09-SEP-11,Moez,,fr,76.67.84.4,benoit.brizard@sympatico.ca,13190208,000000119761464,5,5,"Il a quand même fallu trois appels pour avoir satisfaction,le dernier fut tres bien",5
251266,14-SEP-11,13-SEP-11,Emely,,en,70.24.89.222,thethurbers@sympatico.ca,13246432,000000119850388,2,2,"According to the service representative the problem was internally with my harddrive. I also had a problem with my phone line which I reported.
The phone line was repaired to Sept.14 
The technician infromed that the problem with my phone line was also affecting my internet connection. As our neuighborhood continuously have problems with phone lines due to Bell's antiquated equipment ( at least 50 years old) I respectfully suggest that Bell spent some of their capital budget to install more uptodate equipment if they wish to maintain thei custome base in this area.",2
251267,14-SEP-11,09-SEP-11,Jonas,,en,76.67.60.132,marandrew@sympatico.ca,13196230,000000119775031,1,1,"Give me service - I'm responding on Wednesday, Sept 14th - since the appointment on Sept 9th, I've had the modem replaced TWICE and have gone several days without internet service.  I've also been on the phone with Bell FOR 4 HOURS this week trying to resolve this issued, and have had 2 more technicians visit the house since the service call last Friday - how do I rate the service?  You can guess....",1
251268,14-SEP-11,13-SEP-11,Chad,,en,174.88.120.163,lgh1@sympatico.ca,13241220,000000119860759,5,5,spend less time waiting for a technician to be available ,5
251269,14-SEP-11,27-AUG-11,Milo,,en,70.27.71.50,frank.kavcic@sympatico.ca,13035921,000000119463563,5,5,"The representative that came and resolved my issue was great.  
I still take issue with Bell contracting out its telephone call takers overseas.  ",5
251270,14-SEP-11,13-SEP-11,Rayeesa,,en,142.166.45.31,jttracey@sympatico.ca,13240252,000000119845691,4,4,"Assistant spoke english well but tended
to talk louder and faster if her instructions were not at first understood.
suggest those at India call centre speak
slower when addressing North American
customers.",5
251271,14-SEP-11,13-SEP-11,Prego Junior,,fr,184.145.154.76,alda.cyr@bell.net,13233882,000000119850286,5,4,"Me faire parvenir le prix des GO de plusieurs niveaux possibles:
5 Go = $ p-ar ms
10 Go................
20 Go...................
100 Go..............",4
251272,14-SEP-11,13-SEP-11,Sabha,,en,74.14.116.165,patchurch@sympatico.ca,13243756,000000119858646,1,1,"Customer service people who speak fluent English.  The 2 people spoke to yesterday about no internet connections were hard to understand due to their accents.  Also, get people who know what their doing.  Both were telling was likely fault at my end - phone filters not plugged, modem not connected correctly, etc. etc. etc. when they are were and had not changed anything regarding filters, modem or internet & e-mail settings in past several years since had modem.",1
251273,14-SEP-11,13-SEP-11,Mariela,,en,76.68.76.56,chasdoe@sympatico.ca,13235572,000000119847267,3,4,First contact didn't know much,4
251274,14-SEP-11,13-SEP-11,Houssem,,fr,76.64.144.158,pdml@sympatico.ca,13243866,000000119861815,5,5,"
THE  ATTENTION PAID TO THE CUSTOMERS IS GOOD.
",4
251275,14-SEP-11,13-SEP-11,Cesar,,en,70.27.43.189,dprbyn@bell.net,13236962,000000119841165,5,5,,4
251276,14-SEP-11,11-SEP-11,Mardoqueo,,en,76.68.119.190,smithbe@sympatico.ca,13216732,000000119807771,1,1,"Solved the problem the first time.
I made three calls before Rahim solved the problem in 10 minutes on the third call. It still would not be working if I had not called back after no one returned a call about the situation. Someone should have been able to fix it the first time.",1
251277,14-SEP-11,13-SEP-11,Mohamed,,fr,69.156.212.15,bsantori@sympatico.ca,13235158,000000119859654,4,5,"comme on me dit qu'il avait recu des plaintes à se sujets,on aurais pu me renseigner plus rapidement.",4
251278,14-SEP-11,12-SEP-11,Brent,,en,70.51.208.235,peter396@bell.net,13229148,000000119834412,4,4,,4
251279,14-SEP-11,13-SEP-11,Kevan,,fr,69.156.129.209,baptiste.bellone@sympatico.ca,13234576,000000119853098,5,4,rien de plus,4
251280,14-SEP-11,13-SEP-11,Jose,,en,65.92.159.202,ve2edb@sympatico.ca,13246860,000000119857901,5,5,nothing,4
251281,14-SEP-11,13-SEP-11,Gerald,,en,70.55.99.209,jabender@sympatico.ca,13239086,000000119842450,4,4,,3
251798,14-SEP-11,13-SEP-11,Hamza,,fr,65.92.142.125,jean-yves.toussaint@bell.net,13239442,000000119861984,4,4,N/A,4
251799,14-SEP-11,12-SEP-11,Moses,,en,70.50.153.66,p.agnew01@sympatico.ca,13228784,000000119823807,5,4,extremely well handled,5
251800,14-SEP-11,13-SEP-11,Steph,,en,174.89.122.95,meher.jeejeebhoy@sympatico.ca,13242396,000000119853611,5,5,"Every thing was great. I wish you had others like her
Meher",4
251801,14-SEP-11,12-SEP-11,Latregan,,fr,142.85.5.69,celinebenoit2@sympatico.ca,13220292,000000119828887,5,5,Me tranferer plus rapidement a cette personne puisque les 2 premieres personne à qui j'ai parlé ne pouvait pas m' aider. Le service au téléphone est difficile lorsque l'on se fait transférer d'une personne 'a une autre continuellement...,3
251802,14-SEP-11,13-SEP-11,Raoudha,,fr,174.92.167.127,destinationdetente@bell.net,13236592,000000119847314,5,5,"L'attente téléphonique, j'ai dû attendre 32 minutes, pour raccrocher, pour ensuite appeler à nouveau, et j'ai parlé avec un représentant assez rapidement.",4
251803,14-SEP-11,12-SEP-11,Gavin,,en,184.146.71.110,mark.gainham@sympatico.ca,13227182,000000119815304,5,5,Nothing,4
251804,14-SEP-11,13-SEP-11,Jonathan,,fr,206.47.249.246,bmori7@sympatico.ca,13234942,000000119860235,2,1,"Depuis la nouvelle installation, j'ai des problèmes d'affichage avec mes récepteurs Bell télé Fibe. Le préposé m'a demandé de redémarrer un récepteur même si je l'avais déjà fait et me dit de rappeler si ça ne va pas mieux !
Le problème n'est pas réglé et je dois encore appeler Bell. J'aurais aimé qu'un suivi me soit offert ...",3
251805,14-SEP-11,13-SEP-11,Mohamed,,fr,76.65.187.226,jlouis@bell.net,13239782,000000119838327,5,5,,5
251806,14-SEP-11,07-SEP-11,Walter,,en,76.68.4.107,siefarth@sympatico.ca,13173114,000000119726684,4,4,,4
251807,14-SEP-11,13-SEP-11,Achref Badii,,fr,65.94.67.172,drouin-trempe@sympatico.ca,13236994,000000119849702,4,4,,4
251808,14-SEP-11,13-SEP-11,Mohamed Khalil,,en,69.70.41.242,simonelecours@bell.net,13245622,000000119848348,5,5,This was a follow-up to a previous bad experience in August 2011.  Payment I made on Aug 18 was not validated with my credit card company and resulted in a cancellation of my services.  I was NOT impressed! ,3
251809,14-SEP-11,13-SEP-11,Mohammed,,en,70.31.42.145,jellybeans2@sympatico.ca,13239522,000000119842265,5,5,nothing,4
251810,14-SEP-11,13-SEP-11,Walter,,en,74.14.49.203,j.guite@sympatico.ca,13239052,000000119845643,4,4,,4
251811,14-SEP-11,13-SEP-11,Sondes,,fr,174.95.250.231,robert.roland@sympatico.ca,13244712,000000119837730,5,4,,5
251812,14-SEP-11,13-SEP-11,Kevan,,en,76.64.163.56,hamcfadden1@sympatico.ca,13238528,000000119843132,2,2,To have a person who can speak clearly and with good English,2
251813,14-SEP-11,13-SEP-11,Ryan,,en,70.29.31.202,awestell@sympatico.ca,13234478,000000119851066,5,5,My fee for connection to Sympatico was cut roughly in half. Good. But obviously ypu have been overcharging me fort some time,3
251814,14-SEP-11,13-SEP-11,Alun,,en,174.95.194.140,tericillustration@sympatico.ca,13246326,000000119854915,5,5,,3
251815,14-SEP-11,12-SEP-11,Med Bilel,,fr,174.89.228.176,pierreross@sympatico.ca,13229272,000000119813791,5,5,Rien,3
251816,14-SEP-11,12-SEP-11,Cyra,,en,65.92.112.112,akolada@sympatico.ca,13218374,000000119831848,2,3,Be more helpful and specific with regard to availability of internet service. Could not get a yes or no answer to my question.,3
251817,14-SEP-11,13-SEP-11,Ousmane,,en,174.91.53.23,claudiamesa@bell.net,13235804,000000119844602,4,4,"I don't understood why two months ago, Bell said me that I can come back to the internet student plan, and now, when I have a bill problems...I said the I'll leave Bell....you said me that I could come back to the student plan... ",3
251818,14-SEP-11,12-SEP-11,Hema,,en,69.156.31.25,richard.thorman@sympatico.ca,13229894,000000119815295,5,5,,4
251819,14-SEP-11,13-SEP-11,Anthony,,fr,67.68.21.166,gailedith@bell.net,13237914,000000119855008,5,5,,5
251820,14-SEP-11,13-SEP-11,Frank,,en,70.24.174.157,c.rivet@sympatico.ca,13235216,000000119838265,5,5,,5
251821,14-SEP-11,12-SEP-11,Michelle,,en,69.157.47.53,aa.robertson@sympatico.ca,13218132,000000119808771,2,3,This was a new service at Apt 3206 33 Harbour Square Toronto. It was very difficult beacuse of Bell errors,4
251822,14-SEP-11,13-SEP-11,Bryan,,en,174.95.219.237,elizabethfrederick@sympatico.ca,13237224,000000119839488,5,5,,5
251823,14-SEP-11,13-SEP-11,Kalyca,,en,72.39.65.255,gkcook@sympatico.ca,13238218,000000119837711,3,2,"My overall experience with Bell in the last 8 weeks has been abysmal. I have spent over 3 hours on hold just trying to change my address and transfer previous services to a new house. I was transferred no less than 6 times to different departments to repeat my address change request, and after explaining that we would not having service during the time (2 weeks) between houses and being assured that we would not be billed for that time period, not only were we billed for the entire time, but the Bell bill was sent to our old address and the billing was for the number no longer in use. I have not been treated as a loyal (over 25 years) customer, but like a new customer and with no additional perks or offers that new customers enjoy. The internet service that I have been paying for is not the service I have been receiving (Fibe 6 plan and getting a download speed of 1.02 Mbps) even after a service tehnician was here and tested the line and confirmed that we are able to get up to 7 Mbps. The service technician was the only helpful person I have dealt with in the past 8 weeks.  
We have now transferred our phone and internet service to Cogeco and do not plan to ever have Bell internet service again, so please do not contact us or send us any mail pleading for us to come back to your ""service"". The customer service (and internet service) that I have received has been terrible and obviously you do not value your current customers. So we will no longer be one.   ",1
251824,14-SEP-11,07-SEP-11,Paolette,,en,67.68.211.54,npaquin@sympatico.ca,13170858,000000119701990,1,2,,1
251825,14-SEP-11,13-SEP-11,Sandra,,en,174.89.138.102,rkeln@sympatico.ca,13244658,000000119846204,4,4,Quit asking for Drivers license & social security numbers. A long time customer like me should NOT have to provide all this info to you. You do not need to know it.,3
251826,14-SEP-11,13-SEP-11,Cesar,,en,184.71.75.234,greg3636@bell.net,13238362,000000119853457,5,5,none,5
251827,14-SEP-11,13-SEP-11,Carmen,,en,174.89.60.53,liberty12@bell.net,13241244,000000119854505,4,4,,4
251828,14-SEP-11,13-SEP-11,Diedra,,en,70.24.210.165,peterfclawrence@sympatico.ca,13243948,000000119852332,5,4,,5
251829,14-SEP-11,23-JUL-11,Wissem,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12687323,000000118695624,5,5,"JE VOUDRAIS REMERCIER LE TECHNICIEN QUI A PU ME DIRIGER VERS LE BON ENDROIT ET M A
ETE D UNE GRANDE UTILITE",5
251830,14-SEP-11,12-SEP-11,Ghorden,,en,70.50.221.253,john.springfield@sympatico.ca,13224854,000000119830050,5,5,Put me onto the young Canadian who reolved the problem on 12th after the Indian failed totally on 8th. ,4
252291,14-SEP-11,13-SEP-11,Rebecca,,en,76.67.114.175,jerry_hofmann@bell.net,13239582,000000119849476,4,4,"add SUN TV chanel /former 213 / to
your line up.
We want to see a different side as well.
",4
252292,14-SEP-11,13-SEP-11,Arbi,,fr,70.29.252.183,bourdeau.desmarais@sympatico.ca,13235018,000000119837939,1,1,"Notre ligne téléphonique ne fonctionne pas normalement depuis 14 jours !
Chez Bell, on ne nous répond que des conneries.
Vraiment minable.
Richard Bourdeau
(450) 619-0825",1
252293,14-SEP-11,13-SEP-11,Ricardo,,en,174.91.135.42,fershar22@sympatico.ca,13237592,000000119861243,5,5,nothing,5
252294,14-SEP-11,13-SEP-11,Shyam,,en,74.15.30.190,deeddon@sympatico.ca,13236484,000000119861040,5,5,not on hold so long,5
252295,14-SEP-11,06-SEP-11,Ali,,en,70.27.180.198,jkgilice@bell.net,13151318,000000119684731,5,5,,5
252296,14-SEP-11,13-SEP-11,Gerard,,en,174.88.6.115,carl.h@bell.net,13235306,000000119851754,4,4,,5
252297,14-SEP-11,13-SEP-11,Kristel,,en,64.228.90.229,d.heming@sympatico.ca,13236092,000000119838306,1,2,Issue credit for overage,
252298,14-SEP-11,13-SEP-11,Ahmed,,fr,184.144.142.92,nabilmc@bell.net,13243122,000000119841629,5,5,,4
252299,14-SEP-11,13-SEP-11,Bedre,,en,67.68.194.71,larrywestover@sympatico.ca,13241004,000000119849651,5,5,The service was excellent and quickly resolved my connection problem,5
252300,14-SEP-11,13-SEP-11,Mohammed,,en,64.229.7.197,janina.dragan@sympatico.ca,13239242,000000119862338,5,5,,5
252301,14-SEP-11,13-SEP-11,Timmy,,en,174.93.70.30,jhines000@sympatico.ca,13239671,000000119838390,5,5,,5
252302,14-SEP-11,13-SEP-11,Sunhith,,en,70.52.89.174,samsky@bell.net,13245192,000000119855052,4,2,,4
252303,14-SEP-11,13-SEP-11,Gabriel,,en,50.101.152.34,tony.balla@bell.net,13246586,000000119860856,5,4,"keepup the good work

                   THANK YOU",5
252304,14-SEP-11,13-SEP-11,Daniel,,fr,69.157.137.24,melamart1@sympatico.ca,13242408,000000119847315,5,5,J'ai parlé avec Daniel et il a été parfait !,5
252305,14-SEP-11,13-SEP-11,Sunhith,,en,174.91.47.221,steve.wolf@sympatico.ca,13245948,000000119855933,5,4,,4
252306,14-SEP-11,13-SEP-11,Nora,,en,174.95.191.119,condos@sympatico.ca,13235904,000000119844428,5,4,"Nora was cheerful, helpful and knowledgeable. Nora quickly set up the e-mail addresses that I needed.",5
252307,14-SEP-11,13-SEP-11,Sana,,en,64.231.142.214,dunbar4@sympatico.ca,13237044,000000119858533,3,2,"My problem was that I couldn't print a copy of my e-mail bill. The message ""Print Preview Failed"" appeared. The representative indicated that she could not find a support system that dealt with that. She may be correct and I shall check with my computer servicer regarding a possible glitch in the printing process.",3
252308,14-SEP-11,13-SEP-11,Philip,,en,65.92.34.76,dianne.grist@sympatico.ca,13236692,000000119842588,4,4,,
252309,14-SEP-11,13-SEP-11,Addu,,en,52.129.8.50,bruno_8@sympatico.ca,13235144,000000119857127,5,5,,5
252310,14-SEP-11,13-SEP-11,Manel,,fr,70.26.177.104,stefh@sympatico.ca,13245910,000000119845438,5,5,Proposer de nouveau le service Internet téléchargement illimité.,4
252311,14-SEP-11,12-SEP-11,Slah,,fr,174.94.79.187,marcel_bourg@sympatico.ca,13226994,000000119817980,5,4,rien pour le moment,5
252312,14-SEP-11,13-SEP-11,Alexander,,en,70.48.73.98,winston.williams@sympatico.ca,13247188,000000119840767,3,2,"If someone calls with a complaint such as mine involving internet and additional charges someone should have been getting the details.
How many others have been approched?",3
252313,14-SEP-11,13-SEP-11,Linda,,en,70.49.245.160,barrie.keyworth@sympatico.ca,13234608,000000119852794,3,2,"I indicated that the problem appears to be with the wifi side of the router. Changes were made to the frequency band and power setting of the router but this has not helped. There was no offer to replace the router!  For the sake of a $100 router, you are risking losing my business - which would likely also lead to bundling my 2 home phone lines with Rogers",2
252314,14-SEP-11,06-SEP-11,Krishidhar,,en,174.89.111.56,jacques.bertrand@sympatico.ca,13150688,000000119699224,5,5,None,5
252315,14-SEP-11,07-SEP-11,Luis,,en,76.69.61.213,cisterna53@sympatico.ca,13162924,000000119722261,3,4,,4
252316,14-SEP-11,12-SEP-11,Sergio,,fr,184.144.145.21,mlvilleneuve21@sympatico.ca,13227942,000000119821727,4,1,"5 heures au téléphone!!!!!!!!!!!!!!!!



Agente Bell Canada - Nom: Arlette         Numero employé: EX97021


stop spam tel number to txt to: 25115

*****************programme court (spam) $34.00 par mois depuis 10 mois, nous avons 
obtenu un credit pour 3 mois (seulement) de $102.00

Mobile browser installé et facturé pour iPhone 4 du numéro 613-859-8700
a un couts de $50/mois.  Ceci est une erreur du Bell Canada car un ''smart phone
come le iPhone 4 ne prend pas le ''mobile browser'' l'agent qui a configuré
le iPhone a fait une erreur, Bell reconnait cette erreur mais parcontre ils nous
donne un retour de credit de 3 mois seulement au lieu du 10 mois total, ceci représente
$150 dollars au lieu de $500.00, ils disent que leurs politiques est de seulement
allez en arrière de 3 mois!  Ils nous doivent encore $350.00 et refuse de nous 
rembourser pour leurs erreurs!

Le numéro cellulaire iPhone (613-859-8700) a aussi été chargé $34.00 par mois depuis
décembre 2010 (que l'agent de Bell Canada m'a dit) pour des messages spam! Nous étions 
même pas au courant que nous avions des messages spam qui nous étais chargé! Bell Canada 
nous donnes un crédit de $102, l'équivalent de 3 mois pour les messages spam qui ce sert
de notre tél. pour envoyé des messages.  Je ne trouve pas normale que Bell Canada 
sais qu'ils sont des messages spam et n'avertie pas ses clients, et ils ce font de l'argent
sur nos dos! $34 par mois pour 10 mois représente un autre $340. et on ajoute le $500.00 
qui est leurs erreurs et nous sommes rendu à $840. dans 10 mois qu'ils ont fait sur
nouse et ils refusent de reculer plus que trois mois?

Spam Alors sur 613-859-8700 ons va avoir un crédit de 3 mois SEULEMENT de $102.00

credit total pour 3 mois de $274.15 (j'assume que ceci inclus la taxe 
qu'il nous aurais chargé.
",1
252317,14-SEP-11,08-SEP-11,Afroze,,en,76.67.65.54,jumper1@sympatico.ca,13181804,000000119748562,5,5,nothing,5
252318,14-SEP-11,08-SEP-11,Med amir,,fr,70.30.173.29,violette17@sympatico.ca,13188340,000000119746388,3,1,Difficile à comprendre.A envoyé un transformateur alors que ce n'était pas le problème.Quand allez-vous revenir au Québec pour servir votre clientèle ?Lorsque vos clients seront tous rendus chez Vidéotron ?,2
252319,14-SEP-11,13-SEP-11,Silvia,,en,69.158.78.184,stan005@sympatico.ca,13245890,000000119844175,4,3,It was good service. ,4
252320,14-SEP-11,13-SEP-11,Grace,,en,174.91.41.20,ornstein@sympatico.ca,13243592,000000119861285,1,2,Technician did not know how to resolve issue,2
250787,14-SEP-11,13-SEP-11,Jesus,,en,206.172.223.44,i.gshelton@sympatico.ca,13238844,000000119859795,5,3,"Unfortunately, by accident, disconnected the call so the technician could not complete the work.",5
250788,14-SEP-11,13-SEP-11,Grace,,en,70.26.134.116,meesr@sympatico.ca,13242378,000000119861820,3,2,"Phone connection was poor, CR rep instead of putting me on hold continued to have a conversation with her colleagues in here native language. Rather annoying from my end.",3
250789,14-SEP-11,13-SEP-11,Abinash,,en,69.156.93.203,woodynfamily@bell.net,13247234,000000119843532,5,5,,4
250790,14-SEP-11,13-SEP-11,Adam,,en,174.95.10.211,jlbrent@sympatico.ca,13239780,000000119851119,5,5,,3
250791,14-SEP-11,13-SEP-11,Troy,,fr,184.148.208.220,joepreville@bell.net,13239946,000000119843263,4,4,,4
250792,14-SEP-11,09-SEP-11,Gunson,,en,76.64.105.235,jcellington@sympatico.ca,13194166,000000119762910,3,3,"First of all, every time a person wants just an upgrade, the store and online (or phone) reps should never open up a new account just to get a commission! They have done that at least twice with me and I'm upset! This causes great aggravation and difficulty! There has to be a better, way faster, method of correcting this problem. It took way too long and way too many phone calls and chats to correct the problem. Something has to be done about it for sure!",3
250793,14-SEP-11,13-SEP-11,Sujay,,en,184.147.57.145,gcarch@sympatico.ca,13237990,000000119843377,5,5,There is nothing that could have been done better. My problem was solved very quickly while I had a pleasant conversation with Sujay.,5
250794,14-SEP-11,13-SEP-11,Daniel,,en,216.209.111.89,corgil.dome@sympatico.ca,13235930,000000119844622,1,1,"after being transferred back and forth several times to different departments and spending over 2 hours on the phone, my credit issue was not resolved.  It's not a complicated matter - I simply need to be credited with the amount that I paid for a Turbo Hub which does not function.  I sent it back over 3 months ago - and they returned it!!!  I have been credited with the charges for usage from Bell Mobility (there was no usage on the device)- when I spoke to them on Aug 11 - they told me to dispose of the malfunctioning hub. They seem to think that this was a contract issue when this is not the case.  I actually purchased the device. Fortunately, I have not thrown it away and am attempting to send it back (again) in hopes of receiving the proper credit.  The problem seems to be that the charge for the Hub was put through on my phone bill and Mobility cannot access those files.  It seems to me that a little co-operation between the 2 departments would make things a lot easier.  On the whole, the agents were pleasant but could not offer any help.  To say that I am frustrated does not begin to describe my disappointment with your organization.  We have spent thousands of dollars over the years and feel that we deserve some kind of consideration and respect.  ",2
250795,15-SEP-11,14-SEP-11,Anis,,fr,76.64.110.137,lgaboury@sympatico.ca,13255082,000000119877361,5,5,-----,5
250796,15-SEP-11,14-SEP-11,Zohra,,fr,76.64.110.137,lgaboury@sympatico.ca,13255084,000000119865249,4,5,------,5
250797,15-SEP-11,14-SEP-11,Ericka,,en,65.92.34.131,edbr@sympatico.ca,13251216,000000119881423,4,4,drop the cost of internet,4
250798,15-SEP-11,13-SEP-11,Juan Carlos,,en,67.70.128.161,costey-henry@sympatico.ca,13235954,000000119859205,4,4,"We all hate your robot system and the fact that we have to press here press here etc.  usually we can not make out the person we are talking the accent is too strong plus we have lots of people in this country who are out of work and in order to pay you we need a job.  This makes a lot of people upset.  People who we finally reach are not knowledgeable and one this week had to repeat everything to someone else and then try to repeat it to me.  I did not receive all the parts in the box for my modem so I had to wait forever to get someone on the line.  Then while trying to set-up I was missing the letter with my information I was to type in and had to call and wait again,  I made supper while I waited on the line.  Then told me I didn't need anything to continue.  Frustrated I waited another day and phoned this is when I got this lad who was very helpful and patient.  However, your system and many others are more offish than helpful.  On the long weekend I waited on the line for 8 hours while the recording said to stay on the line and not lose my place. I put the phone on speaker at last and the message continued until after 8 hours we hung up because we were missing important calls.  So how would you feel in my place????????????????????
I really don't expect anyone to take this serious because that is what most have come to be.  No respect for the buyer.  Last question.  I did recommend a friend yesterday but I wouldn't make a habit of it.  pc",3
250799,15-SEP-11,14-SEP-11,Mahesh,,en,206.47.249.246,maryse.day@sympatico.ca,13256036,000000119883770,1,1,"Speak proper english and slow down the speech...articulate.
Next time I'll ask for a Canadain agent before identefiing the problem. I've had more resolution with them tahn any external vendor for all my services.",1
250800,15-SEP-11,14-SEP-11,Mauricio,,en,70.29.113.7,roy.hogan@sympatico.ca,13258736,000000119877587,5,4,possibly an report on the probable cause.,5
250801,15-SEP-11,14-SEP-11,Gabriel,,en,74.15.100.134,a.s.williams@sympatico.ca,13247824,000000119887430,4,4,,4
250802,15-SEP-11,13-SEP-11,Edgardo,,en,65.93.87.210,HARRYHARRIS@sympatico.ca,13233346,000000119841639,4,4,"  The only problem I experienced with Edgardo,was trying to understand his accent. He was patient and courteous, when I asked him to repeat his instructions, to assist with sorting out the problem of no pictures.",5
250803,15-SEP-11,14-SEP-11,Christine,,en,174.89.124.226,dorweb@bell.net,13250964,000000119864680,1,1,Putting on hold 3 different times to resolve my issues was no fun.  I wanted a consistent price for all 3 services not credits here and there and last bill charge was not resolved at all till I finally just gave up and will look into other companies.,1
250804,15-SEP-11,12-SEP-11,Jorge Alberto,,en,184.147.231.107,mearm@sympatico.ca,13227500,000000119823589,3,1,Had a person able to answer my concern,4
250805,16-SEP-11,15-SEP-11,Victor Gabriel,,en,64.231.184.79,jwhitepx1@bell.net,13268198,000000119904283,5,5,,4
250806,16-SEP-11,15-SEP-11,Samuel,,en,64.118.23.101,s_grills@sympatico.ca,13272892,000000119912703,4,5,There was a very lengthy delay of approximately 45 mins waiting to speak with a representative.,4
250807,16-SEP-11,15-SEP-11,Benjamin,,en,64.231.13.48,jpHAMILTON@sympatico.ca,13268014,000000119900899,3,1,I signed back up for a price and was charged a higher rate for a month so you say. I will be paying the rate I was told not the rate on my bill.,1
250808,16-SEP-11,15-SEP-11,Majdi,,fr,204.101.237.139,socomm@bell.net,13273578,000000119912424,4,3,Pas assez claire dans ses explications,5
250809,16-SEP-11,15-SEP-11,Helmi,,fr,67.68.251.102,bennad@bell.net,13262852,000000119907797,4,4,,4
250810,16-SEP-11,15-SEP-11,Nawel,,fr,174.88.247.147,rcaron241@bell.net,13272134,000000119889550,4,4,,5
251282,15-SEP-11,14-SEP-11,David,,en,184.147.203.42,roger.hall@bell.net,13258632,000000119868773,3,3,I find the down load and up load speed not even half as good as got from Rogers Lite,2
251283,15-SEP-11,14-SEP-11,Carlos,,en,70.30.81.153,dfell@sympatico.ca,13250644,000000119882576,1,1,Don't put people on hold indefinately and then send them to a different department that doesn't have anything to do with problem.,1
251284,15-SEP-11,14-SEP-11,Rajesh,,en,174.91.83.169,gwlove@sympatico.ca,13252628,000000119870056,4,4,,5
251285,15-SEP-11,14-SEP-11,Amira,,fr,70.55.206.5,lucille3@bell.net,13255420,000000119873483,5,5,"Le problème a été résolu.  Merci de 
l'avoir résolu.",5
251286,15-SEP-11,14-SEP-11,Estephania,,en,76.65.42.137,nickfarella@sympatico.ca,13257148,000000119871618,5,4,,4
251287,15-SEP-11,14-SEP-11,Xiomara,,en,69.159.13.113,karen.emlaw@sympatico.ca,13254350,000000119881485,4,4,,4
251288,15-SEP-11,10-SEP-11,Sonia,,fr,67.68.177.21,ehamel@bell.net,13203712,000000119787579,5,5,"  Rien. Tout a été bien. 

  Merci Sonia.






   Rien. Tout a été bien.


   Merci Sonia.",5
251289,15-SEP-11,14-SEP-11,Lisa,,en,74.15.253.142,dnvwong@sympatico.ca,13250838,000000119870915,5,5,not waiting online for a very long time,4
251290,15-SEP-11,14-SEP-11,Yao,,en,184.144.39.210,whterry@sympatico.ca,13260890,000000119883884,5,4,,4
251291,15-SEP-11,14-SEP-11,Mahesh,,en,184.144.39.210,whterry@sympatico.ca,13260892,000000119869188,5,4,,4
251292,15-SEP-11,14-SEP-11,Mahesh,,en,184.144.39.210,whterry@sympatico.ca,13260894,000000119865487,5,4,,4
251293,15-SEP-11,13-SEP-11,Philip,,en,76.70.91.3,margaret.gagne@sympatico.ca,13241970,000000119849802,4,2,,2
251294,15-SEP-11,09-SEP-11,Vijaya,,en,76.70.48.189,braun2002@bell.net,13190516,000000119773679,1,1,"Train your  tech people to solve simple problems.  e.g.  How do I get my computer to accept the ""Keep me signed in"" check mark.",3
251295,15-SEP-11,26-AUG-11,Loyda,,en,76.68.112.202,nancyl30@sympatico.ca,13029685,000000119442887,5,5,,3
251296,15-SEP-11,14-SEP-11,Naveenkumar,,en,70.49.4.97,chris.krantz@sympatico.ca,13249852,000000119865527,1,1,I was told the rep. would call back in 5 minutes.  He never called.,
251297,15-SEP-11,14-SEP-11,William,,en,70.26.117.113,esprague@sympatico.ca,13251498,000000119868202,4,4,,5
251298,15-SEP-11,14-SEP-11,Jaime,,en,174.89.160.118,richard2963@sympatico.ca,13258420,000000119867585,3,3,"many hours of my internet time was spent in attempts to correct errors, i think that some adjustment shoukd be made for this lost time sincerely richard.",3
251299,15-SEP-11,09-SEP-11,Mehrez,,en,70.26.238.9,l.grondin@bell.net,13195410,000000119763103,4,5,,5
251300,15-SEP-11,05-SEP-11,Mariem,,fr,69.157.183.216,elydb@bell.net,13136040,000000119665414,5,4,"Je possède des appareils auditifs et au téléphone j'ai un peu de difficulté.Pourcette raison,je dois faire répéter assez souvent.Avec une bonne communication sans trop d'accent c'est parfait.(Bon language en français.)",5
251301,15-SEP-11,14-SEP-11,Christine,,en,184.146.0.49,bdruther@sympatico.ca,13248796,000000119877793,5,5,,5
251302,15-SEP-11,09-SEP-11,Vladimir,,en,174.95.199.221,dw.kovachik@sympatico.ca,13192300,000000119764541,2,1,"What a painful, frustrating process. After considerable discussion and after I told the tech that I did not have an ethernet port on our computer a new 2 wire modem was sent out with only ethernet connections. The next series of calls took 2 hours. On hold for long periods of time. Disconnected once and had to start over. Tech decided to send out a speedstream 4200 with a usb connection. 4200 worked for a couple of days then only periodically. Finally a tech is sent out to the house. He changes the jack and re-routes some of the wiring in the house. Modem still won't work. Tech leaves to check the box in our neighbors yard. Never returns or calls to let us know the status. Modem works for a bit then not at all again. New tech comes to the house the next day after we complain to a Bell person asking how satisfied we were with the work done last night. Obviously not very satisfied. The new tech (Cyril) checks previous tech's work and the lines and determines that the problem is with the high speed port at head office. Places an order to put us on a new high speed port. Later that day calls back to see if we are up and running. Seems to be ok right now thanks to him and after a week and a half of screwing around. By the way when you press 1 for english you should get someone who's english you can understand. All the techs I spoke to on the phone had french accents and spoke too quickly. They were hard to understand over the phone. Get your act together Bell.",3
251303,15-SEP-11,14-SEP-11,Asiya,,en,174.95.199.221,dw.kovachik@sympatico.ca,13251124,000000119866195,4,4,"Cryril, the tech who was sent to the house was very efficient. Determined the problem and got it resolved. I hope.
Not sure why the previous tech couldn't do the same. This connection problem went on for almost 2 weeks.",3
251304,15-SEP-11,14-SEP-11,Kevin,,en,70.26.4.29,jr.watson@sympatico.ca,13254122,000000119870830,4,4,,4
251305,15-SEP-11,08-SEP-11,Sihem,,en,74.198.164.163,paulrenaud.ing-eng@sympatico.ca,13185314,000000119731367,5,4,,4
251306,15-SEP-11,13-SEP-11,Mohamed,,fr,65.94.6.39,y-TILMATINE@sympatico.ca,13247290,000000119853472,3,2,Je suis resté avec mon problème après l'échange. Mon problème ne semble pas être compris.,2
251307,15-SEP-11,13-SEP-11,Nicole,,en,74.15.24.210,ty566@bell.net,13246738,000000119857029,5,5,,4
251308,15-SEP-11,09-SEP-11,Krishidhar,,en,70.30.27.76,anaralex@sympatico.ca,13189670,000000119779115,5,4,it was fine. thanks.,5
251309,15-SEP-11,14-SEP-11,Mariela,,en,76.69.131.67,tony.natalizio@sympatico.ca,13260356,000000119863208,3,4,"I had a very hard time understanding what she was saying to me.  as a result the communication was less than satisfactory and what could have been resolved in a few minutes took more than half an hour.  In fairness, I must say that I have hearing difficulties, but in this case it was more than just hearing.",4
251310,15-SEP-11,08-SEP-11,Mohan,,en,65.94.198.9,bojow@sympatico.ca,13176734,000000119734680,1,1,,
251311,15-SEP-11,14-SEP-11,Leni,,en,70.27.64.116,landg.unsworth@sympatico.ca,13254836,000000119865647,4,4,,4
251312,15-SEP-11,01-SEP-11,Salvador,,en,65.94.198.9,bojow@sympatico.ca,13072055,000000119579451,1,1,,
251313,15-SEP-11,15-AUG-11,Pierre,,en,70.51.96.224,grahamgarner31@sympatico.ca,12905663,000000119185107,3,2,sent an expert to my home at no cost to me becaause it is sympatico's problem and I still have the problem.,1
251314,15-SEP-11,14-SEP-11,Lisa,,en,174.89.139.172,dgweber@sympatico.ca,13250664,000000119867831,5,5,,5
251315,15-SEP-11,11-SEP-11,Mohammed,,en,216.58.114.160,springerthedog.rlbc@sympatico.ca,13216776,000000119801985,5,5,,4
251316,15-SEP-11,14-SEP-11,Irfan,,en,70.26.120.207,manddsmith@sympatico.ca,13255690,000000119868881,5,4,louder volume on your end would be helpful.,5
251317,15-SEP-11,14-SEP-11,Reginald,,en,74.14.12.100,lenora.bellehumeur@sympatico.ca,13255028,000000119873531,5,5,,4
251318,15-SEP-11,12-SEP-11,Mitchell,,en,199.246.2.10,dmrochat@bell.net,13221704,000000119827703,5,4,,4
251831,14-SEP-11,12-SEP-11,Teri,,en,64.228.144.196,jesoans@sympatico.ca,13224494,000000119828328,3,2,"Offer a more effecetive solution to my problemss, which by now you are well aware of and save me the embarrasement of calling and asking for understanding to resolve my frustration.  Monetary compensation is good bu it still does not solve the issue, Bell should be accountable for their pathetic internet service. ",2
251832,14-SEP-11,13-SEP-11,Rudolf,,en,70.51.227.37,gremarchuk@sympatico.ca,13238374,000000119843691,5,5,,5
251833,15-SEP-11,14-SEP-11,Med Taher,,fr,65.92.169.120,marcel.fortin5@sympatico.ca,13255756,000000119869677,1,1,"je réalise que je viens de répondre au sondage 119878253 sur le sondage 119869677. en ce qui concerne le message recu a 16hres11 soit votre sondage 119878253 je n'ai jamais été capable de comprendre le numéro de téléphone qui ma été transmis,et ce après l'avoir écouté 4 fois et fais entendre à mon épouse qui elle non plus ne pouvais saisir ce numéro.",1
251834,15-SEP-11,14-SEP-11,Naidu,,en,70.30.91.184,enza32@sympatico.ca,13251414,000000119880983,5,3,"Service person came one hour earlier than timeframe I requested, so had to re-schedule time.",4
251835,15-SEP-11,14-SEP-11,Visakan,,en,67.71.148.196,phaughton@sympatico.ca,13257818,000000119879755,5,5,Cheaper prices,5
251836,15-SEP-11,14-SEP-11,Juan,,en,64.229.93.41,djvetill@bell.net,13250788,000000119886415,3,4,"the problem was on your end, difficulty understanding the technician",4
251837,15-SEP-11,14-SEP-11,Mahdi,,fr,174.93.226.185,f-guilbault@bell.net,13251550,000000119875489,5,5,"Rien votre intervention etait a la hauteur de mes attentes, Merci",5
251838,15-SEP-11,29-AUG-11,Eric,,en,174.91.43.72,mekinch@sympatico.ca,13052867,000000119501421,4,4,Not have the issue drag on to the point that I was passed off to a senior tech in Ottawa.  Front line techs were useless in solving the problem. They need more training or at least to know when to pass something higher up in the first place.  This issue had gone on for months.,4
251839,15-SEP-11,12-SEP-11,Josue,,en,174.89.108.245,edgar3wt@bell.net,13222052,000000119833102,5,5,nothing,5
251840,15-SEP-11,07-SEP-11,Katlin,,en,184.147.12.74,k_abutalib@sympatico.ca,13167694,000000119704922,5,4,Took time to to explain and resolve the issue,5
251841,15-SEP-11,13-SEP-11,Ali,,en,174.95.152.204,michael_lachman99@sympatico.ca,13242538,000000119861901,2,4,"First the Tech rep needed to explain things properly rather than to say do this or that.
The rep did not advise me that he would be taking control of my pc and I did not feel safe about this.
I explained usually someone would usually guide me thru the email setup process but the rep did not respond to my concerns correctly
the rep did a poor job in guiding me thru the process and I had to keep asking what next?
The rep was rude and I old him this.",3
251842,15-SEP-11,12-SEP-11,Francis,,en,174.95.152.5,eric_ng@sympatico.ca,13222294,000000119810651,4,5,proactively contact client to offer product or upgrade in order to help me to save money,5
251843,15-SEP-11,14-SEP-11,Mauricio,,en,70.30.147.193,jaybrooke@sympatico.ca,13253422,000000119867822,3,4,,3
251844,15-SEP-11,14-SEP-11,Abie,,en,69.156.5.210,dann333@sympatico.ca,13250370,000000119864905,4,2,"I don't believe her when she said she will ensure I will get my $10.00 internet discount for rest of the contract. The three reps I phoned earlier this year said the same thing, and the three reps last year and the three reps the year before. But every time for the last three years I have to keep phoning back to get the $10. Very frustrating and time consuming for me. (hate waiting on phone listening to bad elevator music for 10 to 25 minutes before rep answers phone each every time I phone)",1
251845,15-SEP-11,14-SEP-11,Tejaswvi,,en,74.12.86.67,donnawhite574@sympatico.ca,13250924,000000119888299,2,1,"was on the phone too long 
had a hard time understanding her,english isn't to clear   ",2
251846,15-SEP-11,12-SEP-11,Henry,,en,70.29.22.61,toms.cafe@sympatico.ca,13232208,000000119830668,1,1,Offer an option with no extra cost involved,1
251847,15-SEP-11,14-SEP-11,Hency,,en,70.50.53.34,tdmartin@sympatico.ca,13260068,000000119872554,5,4,Every thing went well and in a timely fashion.,5
251848,15-SEP-11,07-SEP-11,Michael,,en,70.29.38.252,larmond17@sympatico.ca,13168206,000000119723268,3,2,,2
251849,15-SEP-11,14-SEP-11,Anthony Florence,,en,70.24.90.112,dovorian@sympatico.ca,13250986,000000119883661,1,1,Provide some service instead of trying to rip me off for another $75.00,1
251850,15-SEP-11,12-SEP-11,Andrea,,en,70.26.77.52,oscarhon@sympatico.ca,13228746,000000119835015,5,5,Excellent service hard to improve.,5
251851,15-SEP-11,14-SEP-11,Tania,,en,70.29.7.135,fran.mortiboys@sympatico.ca,13251814,000000119872692,5,5,the first person i talked to should have the authority to give me the discount that the loyalty rep was able to give me. service would have been faster then. Also a new customer should never be able to get a better price than a customer who has multiple services and has been loyal for years.,5
251852,15-SEP-11,13-SEP-11,Niyaz,,en,76.71.129.188,jovette.rabiasz@sympatico.ca,13240134,000000119841697,4,4,nothing,4
251853,15-SEP-11,14-SEP-11,Diddharth,,en,70.30.30.117,bdwyermontcalm@sympatico.ca,13248802,000000119885401,5,5,,5
251854,15-SEP-11,13-SEP-11,Thorat,,en,76.67.95.96,tcoleman6@sympatico.ca,13246290,000000119855878,4,5,"This interaction was excellent, the call prior to this to have my service turned back on after bell deleted my service was awful due to time on call and inefficiency of resolution on Bell's part not on operator's part",
251855,15-SEP-11,08-SEP-11,Luis,,en,74.14.104.94,sandram@bell.net,13186716,000000119748708,5,5,bell.net set up was fine,3
251856,15-SEP-11,14-SEP-11,Lila,,en,65.93.110.234,gordon.heckadon@sympatico.ca,13252434,000000119867142,1,1,I called in to drop my bbandwidth insurance from 80 gigs to 40 gigs and found out tonight it was eliminiated wtf??? and now i have to chase bell to correct,
251857,15-SEP-11,14-SEP-11,Abir,,fr,70.48.138.143,a.cherifi@sympatico.ca,13247809,000000119868643,5,5,"Je nai jamais  été servie  mieux que cela a  Bell, cette préposée a été d'une gentillesse et d'une attention particulière  a mon problème, elle ma aidé très rapidement et réglé  mon  dossier.
 je la félicite pour son professionnalisme.  ",5
251858,15-SEP-11,13-SEP-11,Jennifer,,en,67.71.38.26,jparsod@sympatico.ca,13240154,000000119837424,5,1,Make youe future investments out of your own pocket.,2
251859,15-SEP-11,13-SEP-11,Jose,,en,70.27.48.83,mtsennett@sympatico.ca,13243018,000000119855821,3,3,"problem left unresolved and it has been handed over to your local guys to see why i am not getting a constant DSL signal , I have no way of following this up , who do i contact  ",3
251860,15-SEP-11,14-SEP-11,Lukasz,,en,74.198.164.141,dsmeltzer1@sympatico.ca,13251046,000000119864350,1,1,Fix the problem!,1
252321,16-SEP-11,15-SEP-11,Chandler,,en,184.151.63.146,betty.brown@sympatico.ca,13262906,000000119890815,5,,"What is the one thing you could have done better?....Not have me place the call at all. The issue should have been resolved with 12499354 or 12237298 or 12237193.
All I did was move! .... and not take my services with me. Should have been easier for me then it was. I feel the staff didn't know the procedures to follow through on and they didn't care to resolve the issue for me. (I should note that was the case on my last three calls, not this one) I HOPE. Bell has changed extremely ... too many departments to deal with, the calls take too long, and I absolutely hate all the ""press this for that and press this for that, etc"". You should get real people back to answer the phones. It's no longer a telephone company; it's just a business company I hate dealing with.",1
252322,16-SEP-11,15-SEP-11,David,,en,184.144.75.93,e_s_stew-r@sympatico.ca,13265068,000000119892470,1,1,WHO DIRECTED ME TO ON LINE CARE THAT IS NOT PART OF BELL> THIS CIPOST ME $$$$$$,2
252323,16-SEP-11,15-SEP-11,Brent,,en,70.26.156.188,gary.thompson2@sympatico.ca,13265934,000000119913437,3,1,Had someone with Mac/Apple experience,3
252324,16-SEP-11,15-SEP-11,Mohamed,,fr,76.65.80.11,pierresareault@sympatico.ca,13271720,000000119908794,2,1,"Pas me donner l'impression que vous voulez vous débarassée de moi c'est toujours la même chose au service à la client. Ca fait trois fois que je parle de mon servise de securité qui ne fonctionne pas ,on dit qu'on va me rappelé mais, jamais on le fait.Présentement vous êtes seul a couvrir le secteur rurale des petites villes et on n'a pas le choix de faire affaire avec vous Un jour viendra et a ce moment on repensera a votre service",1
252325,16-SEP-11,15-SEP-11,Dinesh,,en,70.26.156.188,gary.thompson2@sympatico.ca,13265936,000000119889237,3,4,45 minute wait time - on hold - crappy music - no indication provided how long the hold Que will be - unacceptable!,3
252326,16-SEP-11,15-SEP-11,Aswathy,,en,174.89.58.65,ric.coughlan@sympatico.ca,13272288,000000119889506,5,5,,5
252327,16-SEP-11,14-SEP-11,Jose,,en,76.65.184.135,a.boy@sympatico.ca,13247804,000000119884650,4,3,,3
252328,16-SEP-11,15-SEP-11,Hayett,,fr,174.88.254.47,jeannine.allard@sympatico.ca,13267448,000000119902567,1,1,"Etre compétent.  Le but de l'appel était de créer une deuxième adresse courriel.  Le test prouve que cette adresse n'est pas fonctionnelle...Suite à l'appel, j'ai réalisé qu'un message test placé à cette adresse arrivait dans la boite hotmail de bell sous courrier indésirable.  Incompétence de la personne immnédiate et de son superviseur.  Je vais devoir payer un technicien pour pouvoir procéder.",1
252329,16-SEP-11,15-SEP-11,Inobel,,en,174.88.81.247,jakowlew@sympatico.ca,13267152,000000119893596,5,5,,4
252330,16-SEP-11,15-SEP-11,Charles,,en,64.231.4.157,granmar@sympatico.ca,13266316,000000119898678,5,5,Speed up my internet service !,4
252331,16-SEP-11,15-SEP-11,Cheryl,,en,174.88.42.145,kushie@sympatico.ca,13268692,000000119897779,5,5,I would emails to be sent to me whenever I call or order a service decribing the service and agreed prices for the service...,5
252332,16-SEP-11,15-SEP-11,Marlin J.,,en,174.88.81.247,jakowlew@sympatico.ca,13267154,000000119893791,5,5,,4
252333,16-SEP-11,15-SEP-11,Asiya,,en,70.49.173.174,catherine.mask@sympatico.ca,13263512,000000119889193,4,3,"After taking me through various steps
I still couldn't get into my internet.
I don't think it was her fault.  I have to enter the internet manually and I think she might have missed a couple steps. I might have to call again but I can enter my email and internet it I key in the password she gave me.  I want to be able to go directly to everything from the desktop but I haven't got time right now to phone back. Aisya was very polite and patient and I understood her accent.",4
252334,16-SEP-11,15-SEP-11,Diddharth,,en,74.14.197.186,davcam@bell.net,13264337,000000119911427,1,1,Not hang up!,1
252335,16-SEP-11,15-SEP-11,Lukasz,,fr,67.68.193.142,l.frappier@sympatico.ca,13268702,000000119899720,4,4,"Trop de temps d,attente. Par exemple hier j'ai attendu 27 minutes avant de pouvoir parler au technicien.",3
252336,16-SEP-11,11-SEP-11,Nagender,,en,70.27.5.199,don31@sympatico.ca,13211764,000000119805075,3,1,"Do what you promised. I was told my problem was the result of a hack that many had at Bell. Another service rep would call me within 48-72 hours to sort it out. Nobody called within five days, so I called again.

But the help by the service rep I talked to was great although slower clearer enuciation is preferred by my old ears. ",3
252337,16-SEP-11,15-SEP-11,Michel,,en,74.14.197.186,davcam@bell.net,13264335,000000119912801,4,3,"Not leave me on hold for 45 minutes. This is totally unacceptable. When I finally talked to a person, he was very helpful.",1
252338,16-SEP-11,15-SEP-11,Mohamed,,fr,174.88.84.153,rmlamothe@sympatico.ca,13272434,000000119913579,4,3,Me dire pourquoi j'ai perdu l'internet pendant plus de 15 min,4
252339,16-SEP-11,15-SEP-11,Temsu,,en,76.69.69.80,fordyce.carol@sympatico.ca,13265654,000000119901350,5,5,,5
252340,16-SEP-11,11-SEP-11,Tiwari,,en,70.27.5.199,don31@sympatico.ca,13211766,000000119802393,4,5,The first person I talked with promised to call back in 20 minutes since it was apparent more time would be required than I had at the time - based on my earlier call I did not expect the time required to connect with my laptop. I waited half an hour - no call back -so called again. The problem was then resolved by the next person. ,5
252341,16-SEP-11,15-SEP-11,Justin,,en,74.14.198.221,outlaw2@sympatico.ca,13271292,000000119889447,3,,"Well where do I start..I've been trying to get my bill corrected since Jan. 2011 and as of Sept 4th I'm still working on it. Every month I call, they say they fixed it and the next month the same thing, over and over.I was thinking of adding a second phone to my plan but am too scared to do so incase it takes another year to straighten it out. After talking to my friend that have had issues in the past I can understand them looking for another service provider. Giving credits for past mistakes isn't the answer in place of customer service.",2
252342,16-SEP-11,15-SEP-11,Arjuman,,en,76.69.10.196,r.frost@sympatico.ca,13271946,000000119907518,3,2,"Never linking my account to hotmail! Had I known this would happen, I would never have chosen Bell in the first place.",5
252343,16-SEP-11,15-SEP-11,Mohamed Amine,,fr,70.55.179.36,jean5@sympatico.ca,13267408,000000119895936,5,4,,5
252344,16-SEP-11,15-SEP-11,Mohammed,,en,67.71.4.11,wwebb@sympatico.ca,13274826,000000119903929,2,1,He tried to help but was unable to solve my problem,5
252345,16-SEP-11,15-SEP-11,Naveenkumar,,en,76.68.95.126,stanandsherry@sympatico.ca,13273684,000000119893323,5,5,"Not a thing. He was very patient. He 
explained what I had to do and then he
took over and resolved the problem.
Thank You.",5
252346,16-SEP-11,15-SEP-11,Vijay,,en,76.68.107.7,carmchl@bell.net,13263432,000000119890369,4,4,,3
252347,16-SEP-11,15-SEP-11,Yosra,,fr,70.30.183.156,dubeh@bell.net,13265000,000000119896474,5,5,,5
252348,16-SEP-11,15-SEP-11,Amanda,,en,70.51.56.68,hpanke@sympatico.ca,13266802,000000119898959,5,4,,5
250811,16-SEP-11,15-SEP-11,Luis,,en,74.12.41.200,peter.cowen@sympatico.ca,13271612,000000119899154,5,5,Not one thing the tec. was fantastic,5
250812,16-SEP-11,15-SEP-11,Ivan,,en,70.51.178.51,brozsahegyi@bell.net,13263224,000000119903699,5,4,nothing,5
250813,16-SEP-11,15-SEP-11,Juan,,en,70.29.25.222,ponds@sympatico.ca,13271804,000000119910890,5,5,Nothing - Everything worked out just fine,5
250814,16-SEP-11,15-SEP-11,Heithem,,fr,69.157.135.44,bentremb1@sympatico.ca,13262860,000000119915129,1,1,"Vous auriez pu me répondre par un Québécois qui parle Français correctement.  Il a dit qu'il est en Tunésie. De plus, il n'a pas corrigé mon problème.  ",1
250815,16-SEP-11,15-SEP-11,Ines,,fr,69.156.85.155,m.gacem@sympatico.ca,13269486,000000119902382,5,5,"Vraiment rien, tout est parfait
amerci",5
250816,16-SEP-11,15-SEP-11,Harathi,,en,76.69.150.98,gfitzgerald@sympatico.ca,13266090,000000119904112,5,5,"Could not hear he, was talking too low",5
250817,16-SEP-11,15-SEP-11,Sowjanya,,en,67.70.104.236,lee.f@sympatico.ca,13268906,000000119899812,5,5,,5
250818,16-SEP-11,15-SEP-11,Joseph,,en,184.144.73.154,bill.springer@sympatico.ca,13262976,000000119895719,4,2,"The rep did everything in his power to help me.  He assured me that a technician was to call me back at 1 oclock and that everything would be resolved.  No one called so  I called again after 2, explaining the thing again to a girl who must have sesned my frustration.  She in turn put me to someone else who dispatched a technician to come to the house who fixed the whole problem. He sure knew his stuff!",4
250819,16-SEP-11,15-SEP-11,Maryssa,,en,70.52.216.51,james.huntley@sympatico.ca,13267158,000000119901921,2,2,I want to freeze my internet service for a number of months. I was told I had a number of choices. I could freeze the internet service but I would also freeze my email account. The other choice was to switch to dial up from high speed. Neither choice was attractive. I was later told by another source that Bell offered a service for $10 per month whereby you could freeze the internet account but maintain the email service. I do not know what version is correct but in either case I am not a happy customer.,2
250820,16-SEP-11,15-SEP-11,Makram,,fr,174.92.179.159,jeanphamel@sympatico.ca,13267450,000000119893883,4,4,,5
250821,16-SEP-11,16-SEP-11,,,fr,132.204.249.125,,,,1,1,,1
250822,16-SEP-11,15-SEP-11,Nora,,en,76.67.193.238,jmackillop@sympatico.ca,13267718,000000119894632,5,5,,5
250823,16-SEP-11,15-SEP-11,Lahouari,,en,76.64.40.49,john.vanasselt@sympatico.ca,13267906,000000119897517,4,4,Wait time to speak to rep was almost 15 minutes. Way too long.,3
250824,16-SEP-11,15-SEP-11,Sudhakar,,en,64.231.95.64,dmogilvie@sympatico.ca,13264788,000000119904663,5,5,"It was an amazing experience to talk to this very polite and helpful young ,man from Madras. He was patient and courteous, and he worked very hard to solve my problem. I can think of nothing that could have improved my experience. ",5
250825,16-SEP-11,15-SEP-11,Mohamed,,fr,70.52.72.188,utasca@bell.net,13274448,000000119901909,5,5,Rien,5
250826,16-SEP-11,15-SEP-11,Med Jamel,,fr,69.43.217.134,louise.taddeo@sympatico.ca,13269276,000000119892637,5,4,Je ne recommanderai Bell à personne à cause du coût des services comparativement à tous vos compétiteurs,1
250827,16-SEP-11,15-SEP-11,Melissa,,fr,76.65.49.77,jean.lemay@sympatico.ca,13267396,000000119898744,4,4,"Vous auriez pu me proposer les réductions de facture que j'ai obtenues, avant que je vous les demande. Ma fidélité en tant que client en serait ressortie plus forte. Au contraire je sais maintenant que pour être traité de façon équitable par Bell, je me doit de surveiller les offres de la concurrence y compris celles que Bell fait elle-même à ceux qui ne sont pas déjà ses clients. Je vais donc, à partir de maintenant, me faire un devoir de vous appeler fréquemment pour tenter d'obtenir toute sorte de réduction de facture!",3
250828,16-SEP-11,15-SEP-11,Martine,,fr,184.145.159.5,richdum@sympatico.ca,13272344,000000119893743,2,1,Très bonne réception de la part des interlocuteurs mais des journées d'attente pour un technicien qui peux régler mon problème. On me dit toujours que quelqu'un m'appelera sous peu et j'attends. Globalement c'est un désastre.,1
250829,16-SEP-11,15-SEP-11,James,,en,70.30.59.234,daalderop@sympatico.ca,13264148,000000119897747,5,4,The only issue I have is the outsourcing of jobs when we have such a need to create more job opportunities here in Canada.,5
250830,16-SEP-11,15-SEP-11,Hugo,,en,174.95.47.91,rykim@sympatico.ca,13272814,000000119907774,5,5,everything was handled very well,5
250831,16-SEP-11,15-SEP-11,Eduardo,,en,74.15.148.137,j.verelli@sympatico.ca,13267056,000000119915018,5,5,EVERYTHING WAS GOOD THANK YOU,5
250832,16-SEP-11,15-SEP-11,Jamila,,fr,65.92.160.179,jjguyot@sympatico.ca,13267670,000000119891743,4,4,Je n'aurai pas eu a parler à Jamila si il était indiqué avec le nouveau modem reçu que je pouvais utiliser le câble jaune et les anciens filtres au lieu de les retourner. ,5
250833,16-SEP-11,15-SEP-11,Evan,,en,65.95.89.199,jina.groh@bell.net,13267654,000000119901894,5,5,nothing,5
250834,16-SEP-11,15-SEP-11,Cheryl,,en,76.64.221.203,lorenzo.orzari@sympatico.ca,13269234,000000119909383,4,3,"Send me an email listing ALL the details of our agreement.

Bell should keep its commitments as agreed, not break its commitments and unilaterally overcharge as Bell did in our last two-year contract.  Bell unilaterally changed the contract, charged more without any penalty.  But if we would have changed our contract, we would have to pay Bell $100.  Completely unfair.

Now we will see if Bell will keep its word, if Bell will rebuild or destroy its reputation, if Bell will maintain our new agreement without any changes for the next 12 months. ",3
250835,16-SEP-11,12-SEP-11,Joseph,,en,74.15.242.159,trapperron911@sympatico.ca,13232276,000000119811859,5,5,"Hire more people like Joseph. He is absolutely professional, knowledgeable, organized, polite and efficient. Joseph did some tests and immediately arranged for a service tech to come out. If I needed a customer service person, I would hire him in a heartbeat. Thank you Joseph!",5
250836,16-SEP-11,15-SEP-11,Ashfaq,,en,70.51.173.145,hild.h@sympatico.ca,13266724,000000119903194,5,4,,5
250837,16-SEP-11,15-SEP-11,Helmi,,fr,70.31.238.65,elaine.couture@sympatico.ca,13265200,000000119894156,5,5,,4
250838,16-SEP-11,15-SEP-11,Sandra,,en,174.89.140.251,dirk.paul@sympatico.ca,13264720,000000119890289,1,1,"Recognition of my particular problem rather than a lecture on policy. Please have John Watson, Exec. VP Cust. Ser. give me a call at 613 723 4707",1
250839,16-SEP-11,15-SEP-11,Elizabeth,,en,70.53.226.27,judy.saul@sympatico.ca,13268124,000000119907205,4,4,,5
250840,16-SEP-11,15-SEP-11,Mahesh,,en,174.95.29.126,fguildford@sympatico.ca,13265576,000000119902659,5,4,Nothing really.,5
250841,16-SEP-11,15-SEP-11,Sana,,fr,174.93.193.36,pierretlh@sympatico.ca,13271722,000000119907363,5,4,rien,4
250842,16-SEP-11,15-SEP-11,Matthew,,en,70.50.177.78,briannewlove@sympatico.ca,13263206,000000119906293,5,5,Nothing Matt did a fantastic job,5
250843,16-SEP-11,15-SEP-11,Anna marie,,en,184.147.207.5,rod.cameron@sympatico.ca,13272528,000000119893058,4,4,,4
251319,14-SEP-11,13-SEP-11,Adnan,,en,76.69.23.229,lane.family@sympatico.ca,13240958,000000119838200,4,5,"I'm not an IT expert, but do know my way around my computer, had already verified all of the settings and determined it was a password issue. Despite relaying this information, the Bell technician insisted on taking over my pc which I don't feel was necessary. Adnan was pleasant to deal with, but was also making changes to things without explanation. While this may be fine for people with little knowledge of computers, I didn't appreciate having to go back in and reset things once the call was completed.",5
251320,14-SEP-11,13-SEP-11,Houcem,,fr,69.159.128.29,benoite_julien@sympatico.ca,13234740,000000119852732,3,4,J ai eu l impression que le répondant manquait énormément de compétence.   Merci,4
251321,14-SEP-11,13-SEP-11,David,,en,174.89.140.118,car_mel@bell.net,13235290,000000119857046,3,4,"have a person better versed in the English language, and a quicker response time when put on hold.",3
251322,14-SEP-11,13-SEP-11,Adnene,,fr,76.65.62.233,beatrice.perez001@sympatico.ca,13234684,000000119842284,5,5,rien,5
251323,14-SEP-11,13-SEP-11,Med Amine,,fr,67.68.144.200,MProulx@bell.net,13233424,000000119852882,5,4,,5
251324,14-SEP-11,13-SEP-11,Marvin,,en,70.26.90.184,christinelogan@bell.net,13235706,000000119837481,4,4,nothing really the service was excellent a service tech was sent that same day to my place to check out my computer and the telephone line everything seems to be ok. thanks bell,5
251325,14-SEP-11,13-SEP-11,Hector,,en,76.64.200.136,lindacharbonneau@sympatico.ca,13241294,000000119848458,5,5,More language training for technicians. Somewhat difficult to understand,5
251326,14-SEP-11,13-SEP-11,P Senthil,,en,70.24.54.134,the.sachs@sympatico.ca,13246378,000000119841598,5,5,,5
251327,14-SEP-11,13-SEP-11,Samuel,,en,70.27.89.241,jemisa@sympatico.ca,13239524,000000119861958,4,2,,4
251328,14-SEP-11,13-SEP-11,Brahim,,fr,70.30.170.82,remy.gervais@sympatico.ca,13244504,000000119852672,5,5,Tout a été bien fait,5
251329,14-SEP-11,13-SEP-11,Radhika,,en,70.50.196.154,joyous13@sympatico.ca,13240142,000000119843853,5,5,speak a little more slowly and clearly,4
251330,14-SEP-11,13-SEP-11,Yathreb,,fr,67.68.193.205,triskale@sympatico.ca,13246690,000000119838999,5,5,,5
251331,14-SEP-11,13-SEP-11,Selene,,en,70.29.65.243,hsnegin@sympatico.ca,13238790,000000119855259,5,5,,5
251332,14-SEP-11,02-SEP-11,Anis,,fr,70.48.99.53,ghyslain.poirier@sympatico.ca,13096723,000000119605468,5,4,,5
251333,14-SEP-11,13-SEP-11,Paula,,en,64.229.205.40,doug.meier@sympatico.ca,13236938,000000119853965,4,5,nothing,5
251334,14-SEP-11,04-SEP-11,Heithem,,fr,70.53.209.41,li.vid@sympatico.ca,13129599,000000119654680,3,4,,5
251335,14-SEP-11,13-SEP-11,Geetha,,en,206.172.223.44,i.gshelton@sympatico.ca,13238846,000000119858281,5,,"Unfortunately,by accident, I disconnected the call and so the technician could not complete the work.",5
251336,14-SEP-11,13-SEP-11,Mark Jason,,en,142.142.181.176,shorty77@sympatico.ca,13245580,000000119849907,1,1,"When I spoke to the customer service rep regarding a legitimate concern I was forwarded to the ""Loyalty"" dept.  where I waited on hold for approx. 5 minutes before I hung up",1
251337,14-SEP-11,13-SEP-11,Melanie,,en,65.95.138.205,fred.rekman@sympatico.ca,13237790,000000119838438,4,1,"identify from the start that my wife was not able to make these changes (after a 40 minute phone call)
have an agent assigned to call back so that the WHOLE history and ISSUE does not have to be repeated and explained and rehashed over and over again!!!!
We are extremely frustrated with Bell at this time and the issue remains ongoing - over charges on our bill, being sent a modem that we did not request and getting different answers from different reps about how to deal with this - without Bell taking ownership and saying ""We made an error, this is what we will do""
",1
251338,14-SEP-11,13-SEP-11,Danny,,en,70.27.233.148,Roothead@sympatico.ca,13233506,000000119846567,1,1,To actually get my internet connection working !!!!!,1
251339,14-SEP-11,13-SEP-11,Jenett Mae,,en,74.15.99.104,garyjudyrose@sympatico.ca,13237952,000000119854571,3,4,,2
251340,14-SEP-11,13-SEP-11,Achref Badii,,en,70.55.176.246,georgelouise1518@sympatico.ca,13238056,000000119861158,5,4,NOT MUCH,5
251341,14-SEP-11,10-SEP-11,Nouha,,fr,70.48.116.168,ghislaineroy1@sympatico.ca,13204268,000000119789945,5,5,,5
251342,14-SEP-11,12-SEP-11,Katrina,,fr,67.68.149.144,paulong@sympatico.ca,13229020,000000119814823,5,5,rien,5
251343,14-SEP-11,29-JUL-11,Nejla,,fr,74.15.158.241,yves.lalonde01@sympatico.ca,12752471,000000118820575,5,5,"Rien, tout était parfait, une très belle collaboration de la part de Mlle Nejla",5
251344,14-SEP-11,13-SEP-11,Kevin,,en,76.67.41.159,s.marr@sympatico.ca,13245078,000000119846041,3,3,My complaint is not with the service but with Bell. My neighbours seem to have much cheaper internet service from Belll using the same Modems. Why? The rep tried to sell other services (turbo sticks etc) but they are not available in this area and from others who have tried them they are very expensive. ,2
251345,14-SEP-11,13-SEP-11,Anne,,en,70.49.146.115,ggk-tobi@sympatico.ca,13238110,000000119861585,,,"Bell is INEXCUSABLY SLACK about informing its customer service offices (at least those somewhere in the Pacific half of the world) about its email technical problems - which the reps can't do anything about anyway... therefore wasting a great deal of time for the reps AND BELL CUSTOMERS.  This has happened before more than once, and I, personally, am getting just a mite impatient with Bell's management team.  Get with it, peeps!",
251346,14-SEP-11,13-SEP-11,Manuel,,en,70.54.132.120,bmarsh10@sympatico.ca,13234924,000000119858826,5,5,Be able to fix my microsoft problems,5
251347,14-SEP-11,12-SEP-11,Mohamed,,en,74.12.42.216,smokey.1_1@sympatico.ca,13231190,000000119820601,5,5,,4
251348,14-SEP-11,13-SEP-11,Sushil,,en,65.92.174.231,larrette@sympatico.ca,13240986,000000119859827,5,5,"NOTHING, I WAS SERVED VERY WELL AND GOT ALL MY PROBLEMS RESOLVED",5
251349,14-SEP-11,13-SEP-11,Kota,,en,76.70.115.154,tdholman@sympatico.ca,13246296,000000119844603,3,3,"It was not the customer care rep that was the problem ...it was my question.
My question in total had to be anxzwered by another department",3
251350,14-SEP-11,13-SEP-11,Ricardo,,en,76.64.34.160,mustapha22@sympatico.ca,13243066,000000119842827,3,3,when somebody sign a contract he should know everything about the plan .which is not the case at bell,3
251351,14-SEP-11,09-AUG-11,Shawn,,en,130.15.104.148,lebo.mac@sympatico.ca,12851083,000000119067231,5,5,Nothing,5
251352,14-SEP-11,13-SEP-11,Sihem,,fr,74.15.206.203,vega50@sympatico.ca,13246872,000000119838833,4,3,,4
251353,14-SEP-11,13-SEP-11,Juan,,en,70.27.28.241,dl.lamont@sympatico.ca,13236766,000000119851781,5,5,"nothing, Juan was excellent",5
251354,14-SEP-11,09-SEP-11,Jose,,en,70.49.243.204,diannetessman@sympatico.ca,13191970,000000119761724,4,4,,4
251355,14-SEP-11,09-SEP-11,Fodie,,en,70.53.56.134,bob_juliff@sympatico.ca,13190420,000000119767961,3,4,I had a hard time to understand the Belll customer service agent.  He had a very heavy accent.,2
251861,15-SEP-11,12-SEP-11,Iris,,en,76.68.91.55,fragil@bell.net,13222606,000000119818522,5,5,I Think that under the problem I had and very upset with the problem your personnel did a great job I harrased them and they kept thier cool were very understanding helpfull and should be highly complimented and offer them my sincere thanks for a job well done ,5
251862,15-SEP-11,14-SEP-11,David,,en,76.67.41.84,anitsopoulos@sympatico.ca,13248389,000000119878815,1,1,Listen to the customer.  Do not talk over the customer. Do not put the customer on hold or mute while they are trying to explain something.  And do not put the customer back into the automated system during the middle of the conversation.  I've been a bell customer my hole life and all my services have been with bell.  Maybe its time for a change.,2
251863,14-SEP-11,13-SEP-11,Amanda,,en,65.93.135.236,jim_hastings@sympatico.ca,13239692,000000119845886,1,1,,1
251864,14-SEP-11,13-SEP-11,Veerapuram,,en,70.54.81.239,pngdale@sympatico.ca,13244128,000000119859155,5,5,"Good service,
Thank you",5
251865,14-SEP-11,08-SEP-11,Geetha,,en,184.146.146.247,salmonzoo@bell.net,13186660,000000119752680,4,4,,5
251866,14-SEP-11,13-SEP-11,Moses,,en,70.24.168.212,tulisan@sympatico.ca,13246726,000000119851703,2,2,"it was difficult to understand the agent. why can't bell canada locate their call centres in canada. cost factor against better service should be the consideration. why can i not pick up a power cable for my modem in a bell canada outlet instead of waiting for a delivery which is two days, this will mean two days waiting with no internet service. you are putting customers in low priority with your structure",1
251867,14-SEP-11,13-SEP-11,Philo,,en,174.118.44.108,francamanco@sympatico.ca,13237694,000000119852326,2,2,,3
251868,14-SEP-11,12-SEP-11,Jose,,en,70.49.0.226,timukas@sympatico.ca,13232106,000000119833440,5,4,,4
251869,14-SEP-11,12-SEP-11,Zohra,,fr,70.52.100.198,francehebert9@sympatico.ca,13222620,000000119808487,3,4,"La conseillière qui m'a aidé pour l'information demandée avait un accent très prononcé et j'avais beaucoup, mais beaucoup de difficultés à la comprendre.
Et cela m'a quelque peu exapéré.  Merci et bonne journée",
251870,14-SEP-11,13-SEP-11,Mohamed,,fr,76.64.108.199,pierre.labont2@sympatico.ca,13244030,000000119845480,5,4,,5
251871,14-SEP-11,13-SEP-11,Sushil,,en,64.231.138.4,gaylamac@sympatico.ca,13237968,000000119857642,5,5,,5
251872,14-SEP-11,13-SEP-11,Jean,,en,70.53.146.193,val.hardy.pbs@sympatico.ca,13246794,000000119861880,4,5,I tried for 2 hours to reach a tech support person. The system is annoying and inefficient.,3
251873,14-SEP-11,13-SEP-11,Elda,,en,64.231.171.223,chris.thomas@sympatico.ca,13235658,000000119845304,1,4,"Bell could have informed agent in South America that internet service was down in 905-465-xxxx and it was a waste of time fiddling about with access codes etc. Wasted 1/2 hour. All I wanted to know was when Internet was coming back.

Also Spanish speaking agent Ruth (Elda?), although a very nice lady, her English was very hard to understand!",2
251874,14-SEP-11,13-SEP-11,Mitchell,,en,69.156.163.219,vzenas@bell.net,13247018,000000119838064,5,4,Your monthly statements are very confusing.  It is hard to figure out the actual cost as per agreement/package.  I shall review the next statement and hope all is cleared up and I can understand your calculations.,4
251875,14-SEP-11,13-SEP-11,Jack,,en,70.52.194.136,chevdawn@sympatico.ca,13235610,000000119853764,5,5,"Jack was great at resolving the problem however, this is the second time I had to call Bell about my Internet plan. It was supposed have been changed in August when I called and was not.",4
251876,14-SEP-11,13-SEP-11,Asir raja,,en,74.12.4.19,eduardo.caputo@sympatico.ca,13237150,000000119837673,5,5,,5
251877,14-SEP-11,13-SEP-11,Allan,,en,70.29.19.96,marvin.nelson@sympatico.ca,13242210,000000119852315,5,5,nothing.,5
251878,14-SEP-11,13-SEP-11,Maroua,,fr,70.48.18.171,nicou22@bell.net,13243360,000000119838035,5,5,"Ils semblent parfois que tous les conseillers n'ont pas les MÊMES informations/instructions concernant les forfaits, les services, les prix, etc...",4
251879,14-SEP-11,13-SEP-11,Haythem,,fr,70.26.188.72,garnine@sympatico.ca,13237934,000000119842219,5,5,tout est parfait.,5
251880,14-SEP-11,13-SEP-11,Med ali,,fr,70.53.135.74,georges.bohn2@sympatico.ca,13238062,000000119862302,5,5,,5
251881,14-SEP-11,13-SEP-11,Abir,,fr,65.92.7.247,luksky@bell.net,13241630,000000119841672,4,3,,5
251882,14-SEP-11,13-SEP-11,Edgardo,,en,76.70.77.2,ralphp@sympatico.ca,13244336,000000119848426,5,5,,5
251883,14-SEP-11,13-SEP-11,Sandra,,en,76.69.109.138,casaubon.r@bell.net,13235386,000000119849207,4,4,less time speaking to agent,4
251884,14-SEP-11,12-SEP-11,Manel,,fr,69.156.163.126,gpunter@sympatico.ca,13223268,000000119813815,5,5,,5
251885,14-SEP-11,13-SEP-11,Vijayashanti,,en,76.68.123.186,madonik11@sympatico.ca,13241790,000000119840306,1,1,They could have found a solution and stopped stopped threatening (again!) charges if Bell found something else. I'm tired of Bell's threats. All failures have been by Sympatico right down to using incorrect settings with this modem. I had to find solution myself with outside technical help.  My dsl is constantly failing. I am paying for a second land line to use dial-up because of constant dsl failures. That has amounted to hundreds of dollars per year over many years in extra costs. Sympatico has made many mistakes and changes that hurt my personal and business correspondence over the years but I remained loyal. This is the final straw. As soon as possible I'm changing to another ISP and cancelling all my other Bell services. Loyalty has meant nothing to Bell.,1
251886,14-SEP-11,13-SEP-11,Med Hedi,,fr,76.69.193.27,jpfarche@sympatico.ca,13240163,000000119847528,5,,Meilleure traduction en francais. Question 2 n'est pas claire ???? tard.,5
251887,14-SEP-11,13-SEP-11,Danilo,,en,174.91.80.181,blomo@sympatico.ca,13234914,000000119861972,5,5,,5
251888,14-SEP-11,13-SEP-11,Wajih,,fr,76.69.193.27,jpfarche@sympatico.ca,13240165,000000119848508,5,,La traduction en francais n'est pas claire. Question 2 n'est pas claire. tard?????,5
251889,14-SEP-11,13-SEP-11,Elsy,,en,74.15.137.77,wendichansky@sympatico.ca,13247104,000000119854735,5,5,None- She was excellent,5
251890,14-SEP-11,13-SEP-11,Nejib,,fr,70.51.53.79,luclaumon@sympatico.ca,13241604,000000119846610,3,2,on ne me parle pas de l offre à 37.95 pour 12 mois.,3
251891,15-SEP-11,08-SEP-11,Rebecca,,en,174.93.34.81,peter.wong1@sympatico.ca,13185446,000000119730112,1,1,"I am supposed to have my internet contract renewed on July 15, 2011 (reference 118515525) with a $10 discount on the regular $58.90 charges.  This was never done properly and I am still charging the full regular price.  The Customer Service Rep I talked to on Sept 8 refused to honor that contract.  Please have a Customer Service Manager to give me a call(905-428-1071) to discuss this matter.",1
251892,15-SEP-11,14-SEP-11,Hema,,en,70.49.229.107,dteeple@sympatico.ca,13251062,000000119866272,5,4,,5
252349,13-SEP-11,12-SEP-11,Victor Gabriel,,en,64.229.154.145,fabian.vargas@sympatico.ca,13222420,000000119821455,5,5,Modem Pick up at Bell Store to avoid additional shipping charges,5
252350,13-SEP-11,12-SEP-11,Walid,,fr,50.100.114.174,alainlecours@bell.net,13218412,000000119833489,5,5,,4
252351,13-SEP-11,07-SEP-11,Eya,,fr,76.71.178.55,jpaul12@sympatico.ca,13167438,000000119712281,5,5,Je N'ai rien à ajouter,5
252352,15-SEP-11,14-SEP-11,Ravi,,en,174.94.37.100,staylor44@bell.net,13259654,000000119886134,2,4,"Called waited on hold for 27 minutes, exsessivly loud music screaming at me, disconnected had to call back another 12 minutes only to be told internet was broken in the town and would be out for six hours.  First was told it was maintanance then changed to broke and was emergency repair.  Would have been more efficient to have a recording saying out in Fort Erie, repair underway.  Frustrating...lost my work and wasted my time!",2
252353,15-SEP-11,14-SEP-11,Saifuddin,,en,70.29.113.187,richard.madej093@sympatico.ca,13258416,000000119881069,5,4,Do not call me back later to try and sell me something. I know what services I have and if I need upgrading then I will let you know. I thought at first that when he called back that he cared that I got the proper service but when he tried to sell me a upgrade then I knew it was the old Bell again.,3
252354,15-SEP-11,06-SEP-11,Iris,,en,65.92.146.195,dawn.hagan@sympatico.ca,13147616,000000119692694,1,1,"Stop using unethical marketing practices.  After putting me through a diagnostic exercise on the computer that lasted 45 minutes, your rep told me my lap top required technical repair and I should take it in for servicing.  She put my husband through the same exercise on his land-line computer in the same room, and established that his machine was technologically sound.  Mine, however, she stressed, needed repair.  It was vexing to be told this on top of the fact that I had been unable to connect to the Internet or read my e-mail for over a week, although I have paid Bell for uninterrupted service.
Well, I took my computer in to a repair technician for servicing.  He told me there was nothing wrong with it and charged me for his time--a total waste of his and my time.
Bell employees must think I'm very stupid.  Just a few weeks ago, one of your reps told me someone was trying to hijack my computer, which proved to be false, and then tried to sell me a more expensive Internet program.  It was all rubbish and I lost days of Internet service which I had paid for.
So, this time, after again interrupting my Internet service for days, your staff tried to sell me on a computer care program to service my malfunctioning computer.  I'm not stupid like you obviously think I am.
Your marketing practices are insulting and I feel like I'm being held hostage, not to mention paying for a product that is available only some of the time. Keep this up and you'll lose many customers.

D. Hagan
",1
252355,15-SEP-11,12-SEP-11,Stephanie,,fr,65.92.208.29,haditkhalid@bell.net,13223428,000000119821136,4,4,moins d'attente,4
252356,15-SEP-11,14-SEP-11,Jose,,en,74.12.5.159,mcoole@sympatico.ca,13256163,000000119872688,5,5,Nothing,5
252357,15-SEP-11,14-SEP-11,Madhu,,en,65.94.213.162,bernijeff@sympatico.ca,13248924,000000119887695,1,4,"The gentlemen I spoke to were hard to understand.  I was left on hold for far too long.  The end result was that service was out in my area, but it took over 2 hours of phone calls for you to let me know this.  After doing tests on my computer and the internet coming back, no one let me know I would have to change things in my computer to go back to normal ( ie test@test)",2
252358,15-SEP-11,20-JUN-11,Clarisse,,fr,174.92.234.151,soujm000@sympatico.ca,12368005,000000117905750,5,1,Le technicien ne sait pas présenté et une personne a perdu une journée complète à attendre.,1
252359,15-SEP-11,14-SEP-11,Sebastian,,en,74.15.46.75,bee.jay@bell.net,13248838,000000119867820,5,5,"Based on my two very recent experiences there is nothing needed to improve on the excellent services I received.
The person I was serviced by was most understanding and helpful, friendly manner.  Thank you for helping an 82 year old out of a hole.
",5
252360,15-SEP-11,13-SEP-11,Silvia,,en,70.24.107.230,ldarchibald@sympatico.ca,13241072,000000119855769,,4,"I spoke with three different people.  I do  not know which one was Silvia at this point.The first person checked the connection - he was pleasant,easy to understand and helpful but it took a while.  The next person checked the modem She was pleasant but I think that we could have concluded the modem was the problem much sooner. Maybe she kept testing as I was somewhat slow in following her instructions. I do not know why we had to speak with the third person.  The third person was not really forthcoming and did not answer two questions directly and when I reworded the questions or asked for the information in another way, I received the same answers that did not provide the information that I was requesting.The third person said that the modem would arrive in 3 to 5 business days.  Other people have been told that the modem would arrive in 2 to 3 business days within the last week.
Perhaps it was the end of a long, frustrating day for the third person.",3
252361,15-SEP-11,14-SEP-11,Suresh,,en,174.89.125.88,jamesanddoris@sympatico.ca,13253320,000000119865663,5,4,"I have been a cudtomer of bell for many years,always felt my problems wre solved very well.but it would be nice to talk to someone that i can understand.",5
252362,15-SEP-11,14-SEP-11,Sowmya,,en,69.157.40.86,g.novis@sympatico.ca,13252012,000000119866755,4,4,"The persons I was dealing with were very considerate,patient and helpfull,hovever your system is such that it took almost two hours on the phone to determine that I needed a visit from a technitian. He traced the problem to the local Bell relay station.",4
252363,15-SEP-11,14-SEP-11,Emmanuel,,en,70.49.113.243,dengerbo2@sympatico.ca,13250574,000000119881816,5,5,had a hard time understanding,5
252364,15-SEP-11,13-SEP-11,Dheeraj,,en,69.157.65.125,ac_ells@bell.net,13233680,000000119861951,5,5,Not a thing,5
252365,15-SEP-11,09-SEP-11,Jason,,en,70.30.72.234,wgwiggins@sympatico.ca,13200852,000000119762743,4,4,Ship the DC converter as promised within the 24 to 48 hrs. projected arrival time instead of the 144hrs. and numerous calls I had to make.  I called the Bell offices and spoke with Kevin who was extremely helpful and patient.  I called Bell Head Office complaints and was passed to a manager who dropped the call and said I had hung up. Saeri(please pardon my spelling)answered my third effort to connect again and solved the problem with patience as my temper was growing short. I pick up the unit at the local gas station as no couriers deliver to the door on a rural route.  My thanks to those who helped.,3
252366,13-SEP-11,12-SEP-11,Anis,,fr,69.157.91.74,denyse.dion@sympatico.ca,13221456,000000119833020,5,5,Il devrait y avoir plus de forfaits familliaux et aussi l'écriture verte sur vos dépliants est difficile à lire.  Peut-être en écriture noir ça serait mieux. merci,5
252367,13-SEP-11,12-SEP-11,Luis,,en,65.95.4.20,twhite@bell.net,13232360,000000119818804,4,3,,4
250844,16-SEP-11,14-SEP-11,Elsy,,en,69.158.101.194,kjpottruff@bell.net,13254636,000000119869313,4,4,,4
250845,16-SEP-11,15-SEP-11,Nancy,,en,70.50.179.179,marjon.wynn@sympatico.ca,13269848,000000119893437,5,5,Please have larger print on the bill for any future changes to charges or adjustments.,5
250846,16-SEP-11,15-SEP-11,Neila,,fr,64.228.84.119,roberge.jacques@sympatico.ca,13272448,000000119895676,5,5,Obtenir la communication avec la préposée plus rapidement. Il a y trop de choix difficile à établir avant d'atteindre la préposée.,4
250847,16-SEP-11,06-AUG-11,Xiomara,,en,74.14.4.253,robertdeshaies@sympatico.ca,12828699,000000118992097,3,3,"We find more and more a barrier in communicating between us and Bell workers  (on line or on site). Many bell employees have a problem with the English languages (never mind French language) thus bringing confusion, missing information etc... Legal language is not only important in Canada it is also a link of understanding between Canadians. On this specific work order the first person on the phone was good in English but the person on site was difficult to understand and the last person on the phone (while checking of a problem with the internet. ",3
250848,16-SEP-11,15-SEP-11,Ericka,,en,174.91.173.165,rusty1250@sympatico.ca,13272772,000000119915343,5,5,"I had to wait 1/2 hr., and the music almost put me to sleep",5
250849,16-SEP-11,15-SEP-11,Hema,,en,174.95.58.240,rankin6599@bell.net,13272042,000000119891702,5,4,not have to wait so long when being transferred to different employees,4
250850,16-SEP-11,15-SEP-11,Manonmani,,en,70.29.114.159,fj.laval@sympatico.ca,13265602,000000119901338,4,1,fix the problem,2
250851,16-SEP-11,15-SEP-11,Tiwari,,en,174.94.25.208,rrrjackson@sympatico.ca,13272714,000000119905425,5,5,sorry but I had trouble understanding Sonia,5
250852,16-SEP-11,15-SEP-11,Sami,,en,64.231.204.135,griviere@sympatico.ca,13266386,000000119911278,3,4,"maybe bilingual employes/tech could be considered it would be so much faster to deal with ; one phone call...that's it. Now if your initial call is English and take to much time to get connected you revert to a French tech call who most of the time is able to answer in both English and French... think about it.   ",4
250853,16-SEP-11,15-SEP-11,Dawood,,en,184.145.54.210,m.bazely@bell.net,13269464,000000119907315,5,5,"Instruct all your employees (Canadian mainly) to behave the way the customer care rep ""Barwood"" whom I had treated me, with respect and patience.  They should all be like him!",3
250854,16-SEP-11,15-SEP-11,Elsy,,en,174.91.228.7,zozoadventure@sympatico.ca,13275034,000000119900446,1,1,"I told the lady that I am on welfer and wanted better deal/price for my e-net, insted of finding the better offer since many prowiders are offering better deals this days of high competicion, she hang the phone on me? Your service(e-net)is ok and I am with Bell for long time but this altitude will not bring you new custemers, but you will loose old ones? In my book custemer is alwayes right?   ",1
250855,16-SEP-11,15-SEP-11,Eddy,,en,70.50.60.18,aantonel@sympatico.ca,13261640,000000119892950,3,2,"I was hoping that the technician would have researched my problem, and, if a solution was found, that he would have forwarded the information to me.",4
250856,16-SEP-11,15-SEP-11,Erick,,en,76.68.188.242,ve2rq@sympatico.ca,13274492,000000119905394,5,5,nothing,5
250857,16-SEP-11,15-SEP-11,Victoria,,en,216.66.140.109,madifran@sympatico.ca,13269556,000000119896506,5,5,wait time less,5
250858,16-SEP-11,15-SEP-11,Mouna,,en,184.148.251.243,dougann7@sympatico.ca,13264920,000000119894032,5,5,"My first response was from a call center where the individual could not speak English. Although I do speak French quite well, my comprehension on technical matters is best in English. Therefore, it should not be assuimed that if one lives in Quebec, he or she must be communicated with in French.  Perhaps individuals at your call centers, wherever they are located, should be bi-lingual!  C. Douglas Horan  ",5
250859,16-SEP-11,15-SEP-11,Catherine,,en,70.24.17.64,jill.emery@sympatico.ca,13267614,000000119895299,2,1,understood the problem and not shirked responsibility,2
250860,16-SEP-11,15-SEP-11,Brady,,en,99.239.28.186,drowell@sympatico.ca,13264966,000000119894519,5,5,"The first time I called on Sat Sept 10 , I was transferred to the loyality dept and got cut off after they answered. No one called me back. Your service today made up for that. I talked so Braydon in the loyality dept and Adele in the Tv dept. All is well. Thanks",5
250861,16-SEP-11,15-SEP-11,Nesrine,,fr,67.68.118.230,francois.diane@sympatico.ca,13265722,000000119898011,5,5,"Tout a été parfaitement.
Merci",5
250862,16-SEP-11,15-SEP-11,Sharadha,,en,70.24.17.64,jill.emery@sympatico.ca,13267616,000000119896236,3,2,had some understanding of the issue and offered to call back instead of being on hold fro 10 mins,2
250863,16-SEP-11,15-SEP-11,Mario,,en,184.147.206.236,pbluoto1@sympatico.ca,13271556,000000119899196,4,4,,5
250864,16-SEP-11,15-SEP-11,Steph,,en,174.93.167.208,alexander.low@sympatico.ca,13262002,000000119892319,3,3,"The issue was fixed (by re-doing the Mail acccount configuration, but after the fact I discovered that   approximately two years of e-mail had disappeared and I had to spend half a day recovering it from back-up with an Apple genius.",
250865,16-SEP-11,15-SEP-11,Juan,,en,70.48.186.48,hubertseguin@bell.net,13266822,000000119914382,5,5,I had the same problem aug.15 2011 but the explanation was given this time. Thank you.,5
250866,16-SEP-11,14-SEP-11,Stephen,,en,174.91.5.153,michael.freitas@sympatico.ca,13256358,000000119865138,5,5,Have a representative without an accent preferably hire Canadians that are working HERE in Canada.,3
250867,16-SEP-11,13-SEP-11,Seshidhar,,en,174.91.73.47,irenegreen@sympatico.ca,13238958,000000119859448,2,2,I don't know,2
250868,16-SEP-11,15-SEP-11,Moez,,fr,70.51.57.126,mldauth@sympatico.ca,13270542,000000119892650,5,5,,5
250869,16-SEP-11,15-SEP-11,Joy,,en,69.159.22.100,anthony.pinto@sympatico.ca,13262396,000000119896834,3,3,,5
250870,16-SEP-11,15-SEP-11,Stephanie,,en,70.50.35.14,anna.janigan@sympatico.ca,13262336,000000119902284,5,4,,5
250871,16-SEP-11,15-SEP-11,Donia,,fr,74.15.32.11,dumaisfrancine@bell.net,13265016,000000119891682,3,,pas sure.j ai un doute sur les reponses et je dois appeler anouveau.un peu ma faute  pour ne pas avoir poser ma question plus clairement,4
250872,13-SEP-11,12-SEP-11,Nabil,,fr,70.53.209.2,turbide@bell.net,13232336,000000119816534,1,1,,
250873,13-SEP-11,12-SEP-11,Karim,,fr,70.26.184.37,clinker88@sympatico.ca,13220676,000000119812569,5,4,bien satisfait,5
250874,13-SEP-11,11-SEP-11,Mardoqueo,,en,174.95.140.14,hingchunchan@sympatico.ca,13212740,000000119803787,5,5,,5
251356,13-SEP-11,12-SEP-11,Frank,,en,70.29.154.252,aszirt@sympatico.ca,13219002,000000119813853,5,5,Not sending the internet security system before discussing it with me!!!  ,2
251357,13-SEP-11,12-SEP-11,Jamie,,en,76.71.128.41,rsethi@sympatico.ca,13230320,000000119816396,5,5,,5
251358,14-SEP-11,13-SEP-11,Emely,,en,69.158.89.127,sfcollard@sympatico.ca,13245442,000000119845790,5,5,"None, I am not a computer whiz
Your operator was very helpful
I am a78 year old dummy",5
251359,14-SEP-11,13-SEP-11,Reina,,en,174.89.25.51,mvillamere@sympatico.ca,13243081,000000119839406,1,1,Have someone on the desk who really gives a damn.  The woman I had kept telling that my 'phone connetion cable was too long.  I've been using this connection for 10 years without a problem.  I finally solved the problem myself.,2
251360,14-SEP-11,13-SEP-11,Melanie,,en,65.94.59.44,dcront@sympatico.ca,13236426,000000119844668,5,5,Nothing.,5
251361,14-SEP-11,07-SEP-11,Franssesca,,en,174.93.69.49,michael.persaud39@sympatico.ca,13169888,000000119728471,3,1,It has been 3 months and the wireless modem does not work.,3
251362,14-SEP-11,13-SEP-11,Chandler,,en,74.198.9.185,dicomo@sympatico.ca,13236702,000000119852877,5,5,,5
251363,14-SEP-11,13-SEP-11,Wynbert,,en,76.69.20.236,jcol1_1@sympatico.ca,13239360,000000119858085,2,1,"Actually call back in the timeframe that was relayed to me.  Even if the issue could not be resolved at the time as was the case, someone should have called to say what was going on and when to expect a call.",3
251364,14-SEP-11,12-SEP-11,Marco,,en,64.229.36.157,donna_Bates@bell.net,13221782,000000119831910,5,5,,5
251365,14-SEP-11,13-SEP-11,Alexandra,,en,65.92.67.142,norman.cloutier@sympatico.ca,13243462,000000119860935,5,5,"I was more than grateful with my service, thanks.",5
251366,14-SEP-11,18-AUG-11,Henda,,fr,76.69.223.45,mohammedhberri@sympatico.ca,12944223,000000119266904,5,5,"JE VOUDRAIS REMERCIER LE TECHNICIEN QUI A PU ME DIRIGER VERS LE BON ENDROIT ET M A
ETE D UNE GRANDE UTILITE",5
251367,15-SEP-11,14-SEP-11,Ericka,,en,70.49.221.113,arben.kodra@sympatico.ca,13248518,000000119883767,4,5,be prompt when some one is calling instead of waiting for a long time. The response from Ericka was fast and effcient:),5
251368,15-SEP-11,14-SEP-11,Edgardo,,en,174.89.47.134,ted.torrance@sympatico.ca,13260080,000000119885944,5,5,There was only one issue and that was I had some difficulty understanding the technicians instructions. He eventually took over the computer and that solved the problem.,5
251369,15-SEP-11,22-AUG-11,Rey Ivan,,en,174.91.56.16,nowakowska@sympatico.ca,12982729,000000119340572,5,5,"Be quicker in resolving problems.
This one took 6 months to be completely over.",4
251370,15-SEP-11,12-SEP-11,Chad,,en,205.207.197.160,zinners3@sympatico.ca,13233152,000000119810205,1,1,"Get us connected to our internet. After almost a month of 'we're trying"", ""apologies"", and ""we understand""  it is time to fix the connectuion!!!!!!!!!!!",1
251371,15-SEP-11,14-SEP-11,Jean Paul,,fr,70.30.156.155,martin.p@bell.net,13255986,000000119882268,1,1,aucun commantaire,1
251372,15-SEP-11,13-SEP-11,Hassen,,fr,184.147.255.221,letizia11@bell.net,13241190,000000119843134,2,3,"Le 04-07 à 11h10 (représentant Akil)je me suis abonnée à (Internet essential plus) et j'avais demandé en plus du service de base incluant 5GB, l'option supplémentaire de 40GB à 5$. C'est en vérifiant le courriel d'avertissement Bell pour le pourcentage utilisé d'internet que je me suis rendue compte que ce service n'avait pas été ajouté au moment demandé. Malheureusement je devrai payer 2.5GB en surplus ce qui ne devrait pas être le cas. Le représentant (Hassen) commande 108791 aurait dû annuler ce surplus de 2.5GB et me facturer seulement le 5$.",
251373,15-SEP-11,14-SEP-11,Shakeel,,en,67.68.34.134,john229@sympatico.ca,13253988,000000119881453,5,5,nothing,5
251374,15-SEP-11,13-SEP-11,Larissa,,en,64.228.158.7,mbrown28@sympatico.ca,13242334,000000119850315,5,3,Circumstances prevailed at the time which prevented my problem from being completely resolved,5
251375,15-SEP-11,13-SEP-11,Alejandro,,en,69.157.69.121,nkobescak@sympatico.ca,13243410,000000119853144,4,3,He listened patiently and helped with another issue I had.  Don't mention the fact that someone will call within 72 hours as I had already called on an issue and had to call back 1 week later.,2
251376,15-SEP-11,13-SEP-11,Med ahmed,,fr,70.49.67.106,claude021@sympatico.ca,13235780,000000119861038,5,5,rien,4
251377,15-SEP-11,14-SEP-11,Amy,,en,76.70.145.228,hpy.inc@sympatico.ca,13252916,000000119870655,5,4,,5
251378,15-SEP-11,14-SEP-11,Cathrine,,en,69.157.60.99,dondona.geggie@sympatico.ca,13250894,000000119877310,5,5,"I was told we would receive a follow up phone call the next day(today) by 4:00 pm. So far no call. Also, we still have the same problem with our Bell Internet Security. It stops after about 15 min. and a screen pops up requesting that we restart Bell Internet Security. This is the second time that you folks have tried to correct the problem. However, you have not succeeded yet. Should we give you one more attemp before moving on to another company for our internet protection. We find this very annoying and are disappointed in the service. although the service provided by your customer service reps is excellent. The product just does not seem to work for us any more.",2
251379,15-SEP-11,14-SEP-11,Gloria,,en,76.64.213.69,jodirottier@sympatico.ca,13253918,000000119875956,5,4,Save me some moneywould have been nice.,5
251380,15-SEP-11,14-SEP-11,Alfredo,,en,70.27.232.35,rjames0304@sympatico.ca,13258484,000000119888653,4,3,Seemed like long wait time between updates. Was told there was a line problem identified and corrected. A less patient person would have been annoyed. I know the tech was busy correcting the problem but a frequent check point or expected update time indicated would have helped.,4
251381,15-SEP-11,11-SEP-11,Mathew,,en,64.231.244.44,nck.consult@sympatico.ca,13215192,000000119802753,5,5,,5
251382,15-SEP-11,12-SEP-11,Vijaya,,en,70.51.173.182,dianeferg@sympatico.ca,13221596,000000119834373,2,1,Have technicians available in Canada...there was too much static on the line for one thing...the technician was limited and said he would have to refer to his supervisor who would rectify problem in 48 hrs.,2
251383,15-SEP-11,13-SEP-11,Celina,,en,174.91.28.16,norm.pettus@sympatico.ca,13243460,000000119853025,3,4,"My initial inquiry was resolved.
The customer care rep did not inform me that a service technician would have to come to my home to complete the upgrade for the higher speed service.
A service technician was sent to my house when I was away. No one told me that he was scheduled.
I called the office and they scheduled another appointment for the technician between the hours of 8:00 AM and 12:00PM. No one showed up.
For a communications company there isn't a lot of communicating.   ",2
251384,15-SEP-11,13-SEP-11,Marouen,,fr,70.29.198.145,woolfnet@sympatico.ca,13247236,000000119844335,4,3,,5
251385,15-SEP-11,13-SEP-11,Marouen,,fr,70.29.198.145,woolfnet@sympatico.ca,13247238,000000119842723,4,3,eu besoin visite tech,5
251386,15-SEP-11,13-SEP-11,Hector,,en,76.68.101.224,jl.hohmann@bell.net,13239772,000000119861373,2,1,help solve the problem that still exists,2
251893,15-SEP-11,14-SEP-11,Kevin,,en,65.93.203.191,flitzyontop@sympatico.ca,13251752,000000119878006,5,5,"He was adorable. It's nice to have a customer rep I could understand. It's nice surprise actually, as I am rather not happy with Bell right now.",3
251894,15-SEP-11,14-SEP-11,Nora,,en,76.67.81.57,ccapes@sympatico.ca,13249620,000000119873547,5,5,"nothing, maybe of made supper while I was on the phone.....",5
251895,15-SEP-11,14-SEP-11,Zef,,en,70.27.34.106,kitchener54@bell.net,13254622,000000119864797,5,5,,4
251896,15-SEP-11,07-SEP-11,Keith,,en,216.208.45.249,miffer@sympatico.ca,13169970,000000119727535,1,1,"At the end of the call, DSL service was not restored, he had my son change passwords and other options. He did not suggest a Tech visit even if there would be a charge. The MODEM was defective and he was unable to diagnos this and the call ended with the service issue not resolved.",
251897,15-SEP-11,14-SEP-11,Mohamed,,fr,174.92.162.121,alain213@sympatico.ca,13248072,000000119884883,4,4,l'attente au téléphone c'est le seul problème malgré que ça bien été,5
251898,14-SEP-11,13-SEP-11,Josue,,en,70.30.84.14,jdeclute@sympatico.ca,13239388,000000119856905,5,5,,5
251899,14-SEP-11,10-SEP-11,Tim,,fr,76.67.184.82,lraymond67@sympatico.ca,13206106,000000119784390,4,4,,5
251900,14-SEP-11,13-SEP-11,Mauricio,,en,69.159.61.82,joeperdu@sympatico.ca,13239944,000000119861143,5,5,"tell me how to fix problem in future (if
not too complicated)without bothering you.  Better still - advise how to avoid problem.",5
251901,14-SEP-11,13-SEP-11,Patrick,,en,70.29.112.168,bevfoubert@sympatico.ca,13234778,000000119850957,1,1,"Provide customer care representatives in Canada that speak English as their first language!!!!  The experience was unsatisfactory due to the inability of the representative to move away from the manual.  I am mostly just wanting to reset my network information due to my computer not starting and having to do recovery....however, these polite representatives do not have any flexibility to meet my individual needs. It is frustrating on my side to have to follow through with a manual which perhaps may work if there is a more involved problem, however, I would like to have the information that I am requesting to be considered and tried.  I am and have been a loyal Bell customer but it is getting pretty dicey and pricey ...  as a retired couple we may have to reconsider our Bell Bundle expenditure.  ",1
251902,14-SEP-11,13-SEP-11,Anis,,fr,76.65.136.193,lucie.garand@sympatico.ca,13241588,000000119858636,4,4,"45 minutes d<attente avant d,avoir la ligne beaucoup trop long",3
251903,14-SEP-11,13-SEP-11,Ali,,en,64.231.44.101,carlosneto@bell.net,13235316,000000119858821,1,1,"better information to know where to get the WEB no. I needed, which I found out somewhere else.",3
251904,14-SEP-11,09-SEP-11,Kevin,,en,70.26.163.16,bsje.belonje@sympatico.ca,13190622,000000119764697,5,5,,5
251905,14-SEP-11,11-SEP-11,Firas,,fr,70.53.135.218,chantalsteeve_1@sympatico.ca,13211076,000000119804072,4,5,rien,4
251906,14-SEP-11,13-SEP-11,Abinash,,en,64.229.68.62,jandmdoney@sympatico.ca,13239210,000000119853984,5,4,,5
251907,14-SEP-11,13-SEP-11,Walter,,en,70.27.33.198,mhanousek@sympatico.ca,13242488,000000119853765,4,4,,5
251908,14-SEP-11,13-SEP-11,Abir,,fr,216.209.225.138,denise_chartrand@sympatico.ca,13236530,000000119843881,4,4,,5
251909,14-SEP-11,11-SEP-11,Nandhini,,en,64.231.225.184,sdineen@sympatico.ca,13216482,000000119797605,5,5,,5
251910,14-SEP-11,09-SEP-11,Imed,,fr,70.49.81.132,belisle27@sympatico.ca,13190176,000000119773244,5,5,"C'était parfait, la personne était très compétente.",5
251911,14-SEP-11,12-SEP-11,Tupakula,,en,69.157.126.108,mike.naltchadjian@sympatico.ca,13227784,000000119817218,3,2,"Keep service call centre in Canada, not India or elsewhere.",2
251912,14-SEP-11,10-SEP-11,Vamsi,,en,70.31.57.45,mark.gomes@sympatico.ca,13206472,000000119780417,5,4,,4
251913,15-SEP-11,11-SEP-11,Oliver,,en,174.95.24.147,jandj1@bell.net,13213021,000000119807150,5,5,,5
251914,15-SEP-11,08-SEP-11,Cecile,,en,64.229.152.68,Rajagula@bell.net,13175346,000000119732521,5,2,"I feel that is I came back to Bell.
Thanks.",4
251915,15-SEP-11,14-SEP-11,Lukasz,,fr,24.201.88.97,ivotch@bell.net,13253144,000000119868249,5,5,,5
251916,16-SEP-11,31-AUG-11,Paula,,en,72.38.5.2,ericawalter@bell.net,13075351,000000119551033,3,4,"This call was fine, but the reason for my call was to cancel my service. I've been a Bell customer since the 1980's, through a few moves. But after this last move, when I tried to cancel my old dial-up service I was told that they couldn't find any record of it. Yet the payments kept coming out of my account. When I closed that account, before I was even sent a final bill, the account was sent to collection. I guess suddenly you could find me again. I requested a bill, because I kept getting differnt amounts from the people who had sarted to call. After several attempts, I finally got someone to agree to send me a bill, which was backdated so that the due date was before it even arrived at my house. I have paid it - against my better judgement, and yet am still getting calls from collection people. I have wasted countless hours talking to so-called customer service people, who, for the most part, were useless, as the information never seemed to get acted on or even passed on. I have made arrangements to cancel all my service with Bell so I don't have to go through any on this nonsense again, and am fervently hoping never to have any other dealings with this company. I will however be checking my credit rating to make sure your ineptitude hasn't damaged it. If I see there is a problem, you can be assured you will be hearing from a lawyer acting on my behalf.

Erica Walter",1
251917,16-SEP-11,15-SEP-11,Stephane,,fr,174.88.179.191,luc.frap@sympatico.ca,13269336,000000119897447,5,5,rien du tout,5
251918,16-SEP-11,15-SEP-11,Sam,,en,65.95.183.226,jmforsey@sympatico.ca,13267740,000000119908273,5,5,Nothing.  The person I spoke to answered my question to my satisfaction right away.,5
251919,16-SEP-11,15-SEP-11,Jacqueline,,en,64.229.83.150,adrian.tencate@sympatico.ca,13261778,000000119914231,4,4,"waiting time to get an agent. It took awhile, but I understand you are busy and it is evening.",5
251920,16-SEP-11,02-SEP-11,Elyes,,en,69.159.77.138,julienbeaulieu@sympatico.ca,13099501,000000119620169,4,4,,4
251921,16-SEP-11,02-SEP-11,Ahmed,,en,69.159.77.138,julienbeaulieu@sympatico.ca,13099503,000000119620698,4,4,,4
251922,16-SEP-11,15-SEP-11,Harjeeth,,en,70.26.5.38,baburns@sympatico.ca,13262646,000000119894388,4,2,,4
251923,16-SEP-11,05-SEP-11,Valerie,,fr,65.92.169.192,mboudreau49@sympatico.ca,13139820,000000119665626,4,4,"Éviter que la communication coupe 2 fois
pendant l'appel m'obligeant à recomposer pour continuer à recevoir l'aide demandée.",4
252368,13-SEP-11,12-SEP-11,Med Wassim,,fr,70.26.196.104,d.belle-isle@sympatico.ca,13220926,000000119833873,5,5,n/a,4
252369,13-SEP-11,11-SEP-11,Jaime,,en,174.88.51.112,john53@bell.net,13213404,000000119797614,2,3,"1. At the end of August, you could've given me what I asked for.
2. On Sept 12, when you finally agreed to give me what I asked for, you could've minded your own business.",
252370,13-SEP-11,12-SEP-11,Ashwini,,en,174.91.107.34,l_castaneda@bell.net,13225790,000000119822328,4,5,I was having trouble understanding one of the agents due to thier accent.,5
252371,13-SEP-11,12-SEP-11,Aurea,,en,64.229.68.225,deepak.kumar@sympatico.ca,13221366,000000119835172,3,5,"When I ordered the upgrade I was not informed of the fact that my internet connection will be disconnected the night before. I had 2 meetings to attend and because I had no internet I was unable to attend.
Now would you be able to function with a  web connection? Ask your CEO THIS!",3
252372,13-SEP-11,12-SEP-11,Celina,,en,174.89.64.163,rdkyle@sympatico.ca,13229714,000000119834066,5,5,no disrespect but we need Canadian reps to talk to especially second generation Canadians like myself.,5
252373,13-SEP-11,07-SEP-11,Haythem,,fr,174.92.218.76,julieguerin@sympatico.ca,13167602,000000119721064,4,4,"J'ai été très satisfaite de Haythem, il m'a bien renseigné.

Maintenant, il me reste à attendre ma facture de Bell pour voir si tout est correct.

Merci et A bientôt Julie",4
252374,13-SEP-11,12-SEP-11,Jaime,,en,74.198.164.118,dave.eppich088@sympatico.ca,13221174,000000119826333,5,5,No room for improvement.,3
252375,13-SEP-11,12-SEP-11,Julie Anne,,en,70.30.74.235,gheins@sympatico.ca,13223060,000000119827922,5,5,,5
252376,13-SEP-11,11-SEP-11,Iris,,en,174.89.123.7,tvk57@sympatico.ca,13217218,000000119800048,5,5,,5
252377,13-SEP-11,10-SEP-11,Moses,,en,64.231.12.90,jmarzaro@sympatico.ca,13205210,000000119792739,4,3,"Before speaking with Moses, I had already called a couple of times and I was disconnected part way through my conversation during both calls, very frustrating.  ",4
252378,13-SEP-11,06-SEP-11,Adnan,,en,76.67.27.144,jpnicolson@sympatico.ca,13151780,000000119673334,5,5,,5
252379,13-SEP-11,08-SEP-11,Divya,,en,184.146.71.138,jtresham@sympatico.ca,13181740,000000119755179,3,3,"stop the super sales, i didn't like the contituos asking to switch plans tured me right off.",2
252380,13-SEP-11,09-SEP-11,Amir,,fr,70.55.115.234,allovlad@sympatico.ca,13189574,000000119776967,5,4,,5
252381,13-SEP-11,12-SEP-11,Johnny,,en,74.15.227.244,dplaa@sympatico.ca,13221876,000000119826013,5,5,,5
252382,13-SEP-11,11-SEP-11,Vinay,,en,65.95.91.164,peterharbo@sympatico.ca,13215536,000000119801371,3,4,"Let me speak to someone in 
Canada with a better phone connnecton.",3
252383,13-SEP-11,12-SEP-11,Afef,,fr,184.151.127.163,karats24@sympatico.ca,13225290,000000119812761,1,1,tout,1
252384,13-SEP-11,12-SEP-11,Travis,,en,70.27.138.84,evelyn.mcmanus@sympatico.ca,13222379,000000119823690,5,5,"I was disconnected before we were completely finished with our transaction.I was very satisfied with the help Travis was giving me, but had no way to get back in contact, and finish our transaction completely. Is there a way to reconnect with the agent Travis, to confirm questions in regard to my firewall status? Most often the agent seems to be responding from a distance, and this makes it difficult to hear them clearly,plus they often have so strong an accent one can not understand what they are trying to convey to you. Travis spoke clearly and with good volume. Thank you, it made things more satisfactory. ",4
252385,13-SEP-11,12-SEP-11,Malik,,fr,70.30.197.2,cercles4@sympatico.ca,13220306,000000119824134,5,5,Tout s'est déroulé de manière impeccable.,5
252386,13-SEP-11,12-SEP-11,Mustapha,,fr,174.92.203.236,transportclaudechantal@sympatico.ca,13232272,000000119812529,4,3,mustapha manquait un peu dexperience,5
252387,13-SEP-11,09-SEP-11,Med Ali,,fr,70.51.34.137,robert-b@sympatico.ca,13198772,000000119778648,2,1,"depuis juin 2009 on ma installer un cle USB  pour une connection sans fil meme si je n`avais pas un portable, donc on ma dit que sa ne se pouvait pas et que j`avais besoin d`un fil internet pour la connection. Donc mon technitien ma poser un fil internet.",1
252388,13-SEP-11,11-SEP-11,Jay,,en,69.157.51.21,capuchinoqueen24@bell.net,13210926,000000119799220,4,1,"get things fixed in a timely matter, this issue has been 2 plus weeks and counting... 2 temporay phones lines placed, phone jack replaced and STILL having FREQUENT internet disruptions AND phone disruption... normally I have had no problems when I have required your help but this is getting too much, I am paying money for this headache? I can't stay connected long enough to download the security application Bell has emailed me to do, it has taken me 6 tries to complete this survey due to lost internet connection... PLEASE I BEG YOU FIX THIS MESS, PLEASE! PLEASE! PLEASE!",4
252389,14-SEP-11,12-SEP-11,Youssef,,fr,70.51.200.54,caroleblondeau@sympatico.ca,13220100,000000119833757,3,2,donner une date pour l'installation du service bell télé fibre ou nous l'offrir immédiatement,2
252390,14-SEP-11,12-SEP-11,Hassiba,,fr,70.53.248.189,rosestpierre@sympatico.ca,13230240,000000119809868,3,1,"faire une recherche plus poussée
jài fini par resoudre le problème
moi même",5
252391,14-SEP-11,13-SEP-11,Sami,,fr,174.91.252.179,jp.rouillard@sympatico.ca,13240148,000000119856848,5,5,,5
252392,14-SEP-11,13-SEP-11,Marco,,en,67.71.150.147,rolland.hull@sympatico.ca,13244802,000000119860311,5,5,"For this request, nothing.  MARCO & then BRIAN were both courteous and clear.",5
252393,14-SEP-11,13-SEP-11,Kanchana,,en,69.158.180.193,psaltarelli@sympatico.ca,13244194,000000119853791,1,1,Get a better agent.,1
252394,14-SEP-11,13-SEP-11,Afroze,,en,174.93.53.62,stephenwbrown@sympatico.ca,13245929,000000119846087,5,5,Nothing - excellent service with Bell.,5
252395,14-SEP-11,13-SEP-11,Benazir,,en,70.53.128.170,j.elting@sympatico.ca,13239050,000000119861828,4,4,Benizer was a bit difficult to understand.,5
252396,14-SEP-11,13-SEP-11,Afef,,fr,184.144.188.52,carmelle.picard@sympatico.ca,13235322,000000119836308,2,4,le premier appel fut insatisfaisant: langage difficile à comprendre et surtout les démarches demandées: brancher et rebrancher... changer de pièce... insécurisant et long.,4
252397,14-SEP-11,13-SEP-11,Timothy,,en,50.101.222.155,mkeith@sympatico.ca,13242786,000000119860075,5,5,"Nothing, Tim was very polite and helpful",4
252398,14-SEP-11,13-SEP-11,Eric,,en,174.94.24.13,sertovic@sympatico.ca,13245436,000000119862279,5,5,I like Bell and you have the best customer support,5
250875,13-SEP-11,12-SEP-11,Niyaz,,en,74.15.66.206,sheila.kaplan@sympatico.ca,13230970,000000119830962,2,1,"I originally had a request on chat to resolve the issue of my fax/printer/scanner not responding on wireless. The bell employee had me change my passwords for my computer, although the computer is working perfectly well on wireless. I completely lost access to the internet. I then had to call to get the internet access back, which was never a problem to begin with. The wireless access for my multiple function device was the problem. The employee who responded to my call was very poliye and professional and tried to help me but could not. I am back to wher I began with before I contacted Bell, but with new passwords. Whooppee!!!!!",1
250876,13-SEP-11,10-SEP-11,Nicholas,,fr,70.30.156.155,martin.p@bell.net,13206524,000000119793159,1,1,Ca fait 3 fois que je téléphone et personne est en mesure de m'aider en plus quand ont vous téléphone il nous demande si c'est pour la télévision peser sur le 1 téléphone le 2 je pese sur le 1 et la personne qui me repond me dit qui va me trasferer une vrai pette de temps j'ai un problème avec la télévison et le téléphone alors je demande que se sois réparer et que je peux avoir du service se que je n'est pas encore votre representant m'avais dit que je n'aurais plus de problème avec le fibe mais depuis que j'ai le fibe c'est pire qu'avant ,1
250877,13-SEP-11,12-SEP-11,Karen,,en,76.64.214.55,marwespan@bell.net,13227274,000000119816519,5,5,When I requested the phone number for Mc Afee security I was given a wrong number.,3
250878,13-SEP-11,26-AUG-11,Mehdi,,fr,70.53.209.138,schamberland3@sympatico.ca,13031771,000000119462478,2,2,"je trouve vos servcies excessivement chère, vous n'etes pas beaucoup interessé a garder vos clients, je songe sérieusement a changer pour videotron car leur prix sont beaucoup plus raisonnable. Je peux avoir 4 servieces pour seulement 99.00 par mois. Avec vous ça me coute 200.00 par mois et en plus à chaque fois qu'il pleut un petit peu on perd le signal satellite.Donc pour vous améliorer que devriez charger moins chère a vos fidèles clients, je suis avec vous depuis 20 ans si vous voulez me garder comme cliente.",1
250879,13-SEP-11,11-SEP-11,Raza,,en,70.27.78.193,vbukator@sympatico.ca,13217272,000000119798656,4,4,,4
250880,13-SEP-11,12-SEP-11,Mathew,,fr,70.30.177.64,jomo.blais@sympatico.ca,13224942,000000119810766,4,4,,4
250881,13-SEP-11,12-SEP-11,Kishore,,en,76.69.32.194,afunnell@sympatico.ca,13218282,000000119827160,1,1,"Listen. I was having problems accessing my email via a remote WiFi service which is served by Bell's DSL.  He could not deal with the question whether or not the current service problems listed on the Bell Internet Service Status site for Toronto could be affecting my problems.

His Indian accent made the conversation more difficult. It is way past time to bring the service back to Canada!",2
250882,13-SEP-11,12-SEP-11,Mahesh,,en,184.145.85.148,joan.shute@sympatico.ca,13224734,000000119823852,4,5,,5
250883,13-SEP-11,12-AUG-11,Shawn,,en,74.15.44.92,lmc4@sympatico.ca,12885321,000000119124227,1,3,"THE CUSTOMER SERVICE IS TERRIBLE!  LACK OF PEOPLE SKILL!   BELL NEEDS TO WORK ON THAT.  BELL OFFERS SERVICES FOR WHICH PEOPLE PAY.  IT IS NOT FREE OF CHARGE!
THEREFORE THE WAY YOU TREAT CUSTOMERS ON THE PHONE IS IMPORTANT!
I HAD TO CALL AT LEAST 3 TIMES TO FIND OUT WHY MY BILL HAD GONE UP.  NONE OF THEM GAVE ME THE SAME ANSWER! AND WHAT SHAWN SAID, DIDN'T HAPPEN!  SO, I'M REALLY NOT SURE WHO MAKES THE DECISIONS THERE OR BASED ON WHAT THEY ARE MADE.  BEATS ME! ",
250884,13-SEP-11,12-SEP-11,Camille,,en,174.95.94.184,robin.harry@sympatico.ca,13230128,000000119832805,3,2,"Dear Bell, 

of course I can spend 67 mins on the phone with you. I have nothing else to do. Especially when 57 of those minutes were spent on hold, listening to the same jazz instrumental loop every 3 mins. I had 3-part harmonies worked out by the first 20 mins, and then half an hour to perfect them. It was great. It was even more fulfilling to realize that at the end of those 67 precious minutes, you couldn't help me and have to send a technician. But the best part was when the technician called because he didn't know what my problem was. I guess the call was our little secret, he had no idea.  I felt special. <sigh> Good times, Bell Canada, good times...

Sincerely,
Robin.",2
250885,13-SEP-11,12-SEP-11,Badreddine,,fr,69.159.165.181,suecayolargo54@sympatico.ca,13231538,000000119833178,5,4,"rien de plus  que de conserver à votre emploi  Mabrok, d'une gentilesse et d'une patience extraordinaire, un service professionnel de sa part ,Mabrok connaît son travail et offre un service impeccable...d'avoir un employé qui sait comment régler les problèmes dans un court délai , c'est merveilleux
",4
250886,13-SEP-11,03-SEP-11,Larissa,,fr,70.30.216.131,maryse0409@sympatico.ca,13122165,000000119635188,5,4,tout est correct,5
250887,13-SEP-11,12-SEP-11,Ashok,,en,174.88.217.220,lynn.walker029@sympatico.ca,13226660,000000119834599,5,5,,5
250888,13-SEP-11,12-SEP-11,Hugo,,en,76.68.189.205,SPASOVSKY@sympatico.ca,13218010,000000119830789,5,5,,5
250889,13-SEP-11,12-SEP-11,Sudhakar,,en,74.15.29.109,jbrobson@sympatico.ca,13224252,000000119809968,4,5,,4
250890,13-SEP-11,12-SEP-11,Shawn,,fr,64.228.86.238,dgroleau1@sympatico.ca,13221548,000000119833446,4,4,Diminuer l'attente,4
250891,13-SEP-11,12-SEP-11,Mike,,en,184.147.210.233,hazel.heffer@sympatico.ca,13223546,000000119810892,5,5,every think was good,4
250892,13-SEP-11,12-SEP-11,Susy,,en,70.29.31.247,rhoda.green@sympatico.ca,13229860,000000119822609,2,1,escalate faster,2
250893,13-SEP-11,07-SEP-11,Maria,,en,69.157.124.158,wilbrown@sympatico.ca,13174688,000000119721485,5,5,Nothing. Maria is always very thorough and is very competent.,5
250894,13-SEP-11,11-SEP-11,Minu,,en,67.71.140.184,jrduce@sympatico.ca,13213494,000000119804965,3,1,"I am still having concerns with the bell security.It keeps shutting down. Three service technicians have tried and failed. They know little or no base knowledge of the security software.You would think that Bell would transfer this concern to the company that wrote the software,they fix my problem last time  ",4
250895,14-SEP-11,12-SEP-11,Ali,,fr,99.254.39.181,s.robillard@sympatico.ca,13230432,000000119820394,2,2,Still a number of issues not resolved on the three computers,3
250896,14-SEP-11,13-SEP-11,Therese,,en,70.27.232.47,john.connacher@sympatico.ca,13239976,000000119845874,5,5,,5
250897,15-SEP-11,14-SEP-11,Suresh,,en,69.158.183.145,w.mccormack@sympatico.ca,13260762,000000119882500,3,4,"The phone connection was very poor, and I could barely hear the technician on the other end. This, combined with his heavy accent, made it almost impossible for me to address my issue.

He said he would call me back with a solution to my problem, (which was no internet at all), but he did not.

I called Bell back in three hours, and was told me problem was regional. ",4
250898,15-SEP-11,14-SEP-11,Jamie,,en,76.69.87.163,betty.stein@sympatico.ca,13248950,000000119882785,3,3,Operator had difficulty resolving my problem abd I am not confident that it is resolved. Time will tell.,4
251387,14-SEP-11,13-SEP-11,Kmar,,fr,65.94.13.88,claudegin@sympatico.ca,13235796,000000119844650,5,5,,5
251388,14-SEP-11,11-SEP-11,Dawood,,en,70.31.240.62,jack.linard@sympatico.ca,13212932,000000119800068,4,5,I was still without internet for 5 days,3
251389,14-SEP-11,12-SEP-11,Walid,,fr,70.55.114.159,BertrandDion@sympatico.ca,13217784,000000119826123,4,4,,4
251390,14-SEP-11,13-SEP-11,Karla,,en,174.91.82.236,thidas@sympatico.ca,13246440,000000119844948,5,5,,5
251391,14-SEP-11,13-SEP-11,Mariem,,fr,67.68.101.85,raylec@sympatico.ca,13244418,000000119841723,5,5,Rien,5
251392,14-SEP-11,13-SEP-11,Kurt,,en,184.151.63.157,al.lascar@sympatico.ca,13233826,000000119849913,5,4,have high speed available in my area,3
251393,14-SEP-11,09-SEP-11,Luis,,en,69.157.61.18,rmccallan@bell.net,13198733,000000119758305,5,5,nothing at all,5
251394,14-SEP-11,13-SEP-11,Andrew,,en,70.49.229.112,sue.bee@sympatico.ca,13246032,000000119844761,5,5,change the hold music,5
251395,14-SEP-11,13-SEP-11,Hemavathi,,en,68.171.234.166,gino.marcoppido@sympatico.ca,13238200,000000119841119,2,4,Keep track off customer records more efficiently. ,3
251396,14-SEP-11,13-SEP-11,Arbi,,en,142.243.254.223,zaafrane.sami@bell.net,13247414,000000119845805,3,2,Vous aurez pu me démanager mon service internet à la date que vous m'avez annoncer au début cad le 7 septembre au lieu de me faire marcher avec vos agent de service à la clientèle .,2
251397,14-SEP-11,13-SEP-11,Amany,,fr,74.15.156.19,rose1914@bell.net,13244888,000000119841577,4,4,,3
251398,14-SEP-11,13-SEP-11,John,,en,70.53.40.10,bobandnancy@bell.net,13234966,000000119848928,4,4,,3
251399,14-SEP-11,12-SEP-11,Alexandra,,en,64.231.95.245,paul.mailloux@sympatico.ca,13228970,000000119833808,4,4,Don't leave me on hold for so long and fix the problem faster. I don't have 30 or 40 minutes of personal time to fix the modem very often....so I had to wait a long time until I had the time to do so. I had no internet for over 2 weeks. I would also like a refund on the time I missed. I have been a loyal Bell Customer for many years. Deliver modems faster on order or have a depot where I can go and get one immediately instead of waiting for one.,3
251400,14-SEP-11,09-SEP-11,Nora,,en,174.95.87.54,david.malcolm@sympatico.ca,13191728,000000119766967,4,4,,4
251401,14-SEP-11,13-SEP-11,Kylie,,en,65.95.245.93,purvess@sympatico.ca,13244230,000000119846539,5,5,Hard to understand the Bell CSR,4
251402,14-SEP-11,13-SEP-11,Aria,,en,64.231.132.86,kalter.klaus@sympatico.ca,13240414,000000119845991,1,1,Lower your charges to what we agreed on April 16/2011,1
251403,14-SEP-11,12-SEP-11,Reginald,,en,70.24.204.132,b_armbruster@sympatico.ca,13219142,000000119809017,5,5,,5
251404,14-SEP-11,08-SEP-11,Timothy,,en,70.27.21.241,mrutledge_5@sympatico.ca,13184492,000000119751536,3,3,I had asked it to ask for a password when I go into outlook and it does not?,3
251405,14-SEP-11,08-SEP-11,Salvador,,en,76.64.92.61,audrey.bradbury@sympatico.ca,13176204,000000119754260,5,5,Nothing at all - everything was fine!,5
251406,14-SEP-11,02-SEP-11,Hema,,en,174.94.3.73,wjgregg@sympatico.ca,13108939,000000119600688,4,4,,4
251407,14-SEP-11,13-SEP-11,Kevin,,en,184.145.102.31,fpcottreau@sympatico.ca,13237684,000000119836850,2,2,"explain to me how you can offer me the same deals as you offer new customers, as I have been a paying customer for many years, I am never offered anything except higher usage costs.",2
251408,14-SEP-11,13-SEP-11,Victoria,,en,174.88.244.32,monika.wolf@sympatico.ca,13242880,000000119853213,4,4,,5
251409,14-SEP-11,11-SEP-11,Martin,,en,174.95.209.116,miragk@sympatico.ca,13214892,000000119800879,5,5,,4
251410,14-SEP-11,12-SEP-11,Marie,,fr,74.15.212.169,charlesmalenfant@sympatico.ca,13220374,000000119825864,5,5,,5
251411,14-SEP-11,13-SEP-11,Walid,,fr,70.26.222.54,demers46@sympatico.ca,13236516,000000119848446,4,4,1er apelle a 14:10 tres insatisfait apelle en tunisie et termine la discution en me racrochant la ligne refus de me donner son numero employer et tres arogant et refus de me transferer a son superieur . 2ieme apelle a 14.28 tres bon service repond a mon probleme ,3
251412,14-SEP-11,13-SEP-11,Feres,,fr,69.157.248.87,h.monb@sympatico.ca,13238492,000000119852635,4,4,j'ai beaucoup apprécié sa disponibilité,4
251413,14-SEP-11,12-SEP-11,Sebastian,,en,174.92.57.214,eva.adam@sympatico.ca,13222360,000000119827829,5,5,,5
251414,14-SEP-11,07-SEP-11,Saber,,fr,174.89.189.164,jean.longtin@sympatico.ca,13166802,000000119720614,4,4,,5
251415,14-SEP-11,13-SEP-11,Abinash,,en,76.71.91.89,christie.lee@sympatico.ca,13235688,000000119855836,3,3,"they have to communicate for each department, don't let me talk to over 3 people can get a new modem. wast my time over a 30 min.",4
251416,14-SEP-11,13-SEP-11,John,,en,70.49.71.126,bernardbaker@bell.net,13234744,000000119861384,3,5,more knowlageble representative,4
251417,14-SEP-11,13-SEP-11,Ghaleb,,en,74.15.93.78,mrscee@bell.net,13242970,000000119861189,5,5,"Nothing.  Ghaleb (agent 6051359) was very
patient, thorough and pleasant.",5
251418,14-SEP-11,11-SEP-11,Med Anis,,fr,76.64.24.41,guymarchand@sympatico.ca,13212584,000000119798130,3,2,"Je n'ai pas eu accès à mes courriels pendant 3 jours. On ne peut malheureusement pas appeller cela
du bon service.",2
251419,14-SEP-11,13-SEP-11,Nas,,en,184.145.72.66,robert.walsh@sympatico.ca,13244716,000000119854869,5,5,,4
251420,14-SEP-11,13-SEP-11,Kevin,,en,70.53.231.57,delstay@bell.net,13236512,000000119855053,5,5,So far everything seems very good!,5
251421,14-SEP-11,22-AUG-11,Revathi,,en,74.12.217.52,erickoppe@sympatico.ca,12976239,000000119356931,1,4,"have someone more experienced working that could have resolved the issue in 5 minutes that it should have taken, not the 55 minutes that it did.",2
251422,14-SEP-11,09-SEP-11,Michael,,en,174.93.37.9,mandy549@sympatico.ca,13196198,000000119777223,4,3,,5
251423,14-SEP-11,12-SEP-11,Vladimir,,en,174.95.195.23,champ50@bell.net,13220342,000000119833532,5,5,"great service,no need to improve",5
251424,14-SEP-11,06-SEP-11,Diddharth,,en,65.93.206.200,ccweekes@sympatico.ca,13146468,000000119697173,2,2,The operator should have known that I had already completed many of the resolution steps already (by following the instructions on the phone).,2
251425,14-SEP-11,06-SEP-11,Bhavana,,en,65.93.206.200,ccweekes@sympatico.ca,13146470,000000119696078,3,3,,3
251426,14-SEP-11,07-SEP-11,Henry,,en,174.91.125.134,rennai.blair@sympatico.ca,13171980,000000119728287,3,3,,3
251427,14-SEP-11,06-SEP-11,Kim,,en,69.157.126.108,mike.naltchadjian@sympatico.ca,13154576,000000119676831,2,2,Keep call centres in Canada. No one enjoys calling India for any issues. Best way to retain customers.,2
251428,14-SEP-11,13-SEP-11,Karim,,en,70.31.222.234,jmlamarche@sympatico.ca,13239824,000000119849636,3,3,"offer compensation for the inconvenient and the days I was left without internet, not to mention that I ended up having to hook up everything by myself but haven't yet managed to hook up my laptop. ",2
251429,15-SEP-11,26-AUG-11,David,,en,67.71.83.53,kbroosen@sympatico.ca,13027877,000000119444278,3,1,"I have an on going issue with my internet line, it frequentely does not work, or works marginally, I will bne luckey to finish tis survey, my last download was @ ~700-800 K, didnt think we worked in K's anymore",2
251924,16-SEP-11,14-SEP-11,Hakim,,en,216.95.236.3,ducic@sympatico.ca,13251078,000000119885697,4,1,"The problem, it seems, was at the Bell side.  The customer care rep could do no more than to offer useful but limited options.  The call was escalated to a local (Montreal) technician who confirmed the problem was on the Bell side but the service is still down 2 days later with no resolution in sight.

When a local technical support person takes the case they should call back in 10 minutes as promised and not force me to redo the entire support intake process to get to speak to someone locally again.",2
251925,16-SEP-11,05-SEP-11,Sabrine,,fr,65.92.169.192,mboudreau49@sympatico.ca,13139822,000000119665335,3,4,Impatience manifestée quant au manque de rapidité de ma compréhension des explications.,3
251926,16-SEP-11,15-SEP-11,Mohamed Ali,,fr,70.29.244.59,gagnondiane01@sympatico.ca,13265904,000000119906528,5,5,,5
251927,16-SEP-11,15-SEP-11,Natalia,,fr,174.91.239.136,charlesbloduc@sympatico.ca,13263652,000000119901140,5,5,,4
251928,16-SEP-11,15-SEP-11,Rahma,,fr,65.93.127.185,aerayo@sympatico.ca,13261792,000000119906348,5,5,Rien,5
251929,16-SEP-11,15-SEP-11,Jamie,,en,174.95.23.122,loiskullas@sympatico.ca,13269214,000000119896133,4,4,,5
251930,16-SEP-11,15-SEP-11,Abdelalim,,fr,65.93.127.185,aerayo@sympatico.ca,13261794,000000119903368,5,5,Rien,5
251931,16-SEP-11,15-SEP-11,Med Hedi,,fr,70.51.200.119,andregagne1@sympatico.ca,13262210,000000119904086,5,5,,5
251932,14-SEP-11,13-SEP-11,Stephanie,,fr,184.144.139.217,g.a.leblanc@bell.net,13237834,000000119844114,5,5,"Nos problèmes ont débutés lorsque nous avons transférée notre ligne maison sur un cellulaire.  Nous avons passé un temps excessif au téléphone avec Keisha (# Ex94808) qui finalement malgré sa gentillesse nous a mal guidés) et sous ses instances pressantes, nous nous sommes rendus à la banque régler la facture de $219.24 que l'on nous réclamait.

Le 12 septembre on bloque notre ligne  de téléphone et nous devons communiquer avec vos bureaux pour apprendre que notre ligne fut suspendue car nous étions en défaut de paiement.  

Après encore une attente interminable nous parlons avec Lydia (# Ex82710) qui elle aussi nous a informé 
après mainte recherches que notre paiement fut appliqué sur notre compte Intenet et que Bell n'avait aucun moyen de transférer ce paiement au bon compte. Elle nous a obligé à nous déplacer  à notre banque et de leur demander de faire le transfert de notre compte Internet à notre compte Bell,  ou,  de payer une deuxième fois notre facture et que Bell nous rembourserait le montant payé en trop sous forme de chèque que nous recevrions dans 4 à 6 semaines... À la banque ils nous ont expliqué qu'ils ne pouvaient le faire puisqu'ils n'ont pas accès à vos comptes.   

Afin de cesser toute cette masquarade, nous avons décidé de payer une seconde fois notre facture afin d'éviter d'être mis en défaut de paiement comme nous l'avait indiqué Lydia. 

À ce moment nous étions  tellement frustrés que nous avons décidé d'anuller tous les services que nous détenions avec Bell quitte à payer des frais....

Nous avons communiquer avec Bell Mobilité et avons été mis en contact avec Mike(#6001591), très compétant,  et avec qui les choses semblaient si faciles.  Comme il ne voulait pas perdre notre clientèle il nous a tranféré à  Stephanie # XX696.

Encore une fois excellent service; cette personne a vite compris notre frustration et à force de persuation nous a convaincu de rester avec Bell Internet en nous faisant une offre spéciale... et qu'ainsi le montat de $219.24 payé en trop sur le compte internet serait utilisé à titre de crédits pour régler nos prochains pâiement mensuels.

Par la suite il fut question de réinstaller une ligne de téléphone  maison....  alors que nous étions en attente, la ligne fut coupée.... après 15 minutes nous avons essayer à nouveau d'être mis en contact avec cette personne.
Inutile!!!!!!!!!!!!!  j'ai parlé à un agent qui m'a expliqué que j'étais avec un agent hors pays (Tunésie???) et qu'il ne pouvait me transférer à cette personne...   Après avoir été à nouveau tranféré, je devais à nouveau résumer mon histoire pour me faire dire à nouveau..... malheureusement madame vous devez communniquer avec un autre service!!!!!!!!!!!!!!!!!!!!!!!! et bien là j'ai perdu patience et j'ai refusé que l'on me tranfère à nouveau;  

J'ai expliqué  à ce jeune homme que j'avais travaillé pendant  26  ans dans un centre d'appels à titre de directrice et que j'en connaissais le fonctionnement ex:  les comptes de clients, les «Q», l'historique des appels, les enregistrements des clients, les numéros des agents qui furent impliqués dans ce commpte, la possibilité d'un agent de transférer les problèmes à un superviseur, à un directeur etc...etc....

pendant que je récitais tout ceci à cet agent à l'autre bout du monde...
la ligne s'est coupée.... par erreur???? quel gachis!!! 

Après avoir lu mon message, vous comprendrez qu'il m'est très difficile de répondre à votre sondage.  Il y a beaucoup de frustration et de déception! Si quelqu'un de compétant désire nous téléphoner et essayer de récupérer notre clientèle, nous l'écouterons avec plaisir!",
251933,14-SEP-11,13-SEP-11,John,,en,69.159.108.112,richard_kan@bell.net,13244598,000000119843617,4,4,John's English or volumme not perfect.,4
251934,14-SEP-11,12-SEP-11,Antoine,,fr,206.47.249.246,cmoisan@sympatico.ca,13220710,000000119835229,1,1,"Nous transférer directement au centre de vérification. Ça fait la troisième fois que nous appelons dernièrment, toujours pour le même problème.

On ne nous respecte pas et on nous prend pour des imbéciles. C'est bien désolant.

De se faire demander de vérifier notre configuration d'Internet Explorer sur un ordinateur lorsque les 4 à la maison n'accèdent pas Internet, c'est franchement désolant, vos premiers répondants devraient se servir de leurs têtes",1
251935,14-SEP-11,12-SEP-11,Hector,,en,74.12.47.141,j_and_b_smith@sympatico.ca,13223986,000000119829358,5,5,,5
251936,14-SEP-11,13-SEP-11,Suraj,,en,65.92.159.10,rjv.asselin@sympatico.ca,13244654,000000119852735,5,4,"I was told I had a ""virus maybe"" and that I should see a service center.
Service center seems to have repaired the damage.",5
251937,14-SEP-11,12-SEP-11,Fathi,,fr,70.49.66.168,jpnoreau2@sympatico.ca,13225054,000000119827069,5,5,"service avec courtoisie ,bonne humeur et gentilesse...excellent",5
251938,14-SEP-11,01-SEP-11,Sharmila,,en,76.66.163.89,kel22@sympatico.ca,13113017,000000119579789,4,4,Sometimes it was hard to understand the lady because of her accent.,4
251939,14-SEP-11,13-SEP-11,Jacqueline,,en,64.231.94.28,peter.daley@sympatico.ca,13243924,000000119852042,5,5,"On Saturday, Sept.10th, I called to report the problem. I was a very frustrated customer when I had to go through a mulitude of tests to prove that I indeed did not internet service and had been without it for two weeks. Because I was not home much of the time, I could not report this. My words seemed to have been doubted.",4
251940,14-SEP-11,13-SEP-11,Tyler,,en,184.145.111.9,d.sylvester@sympatico.ca,13236116,000000119861371,5,5,,5
252399,14-SEP-11,10-SEP-11,Fairin,,en,69.157.119.250,davidwebster@sympatico.ca,13203230,000000119781802,2,3,"Make sure that when changing or adding features to people's accounts, that problems/complications are not introduced as a result... 
My intent is not to criticize the representative that I talked to, as she was VERY pleasant and helpful.
Although I have no way of knowing for sure, I strongly believe that my latest problem was caused by ""disconnect"", due to the bloated and overly complex nature of your customer service system.
This was not the first time that I have experienced a problem with my internet billing as a result of simply having a feature added to my account. This leaves me wondering if I should ever consider upgrading any Bell phone/TV/internet features in the future. I also wonder what unjustified extra charges I have paid over the years that I did not notice...",2
252400,14-SEP-11,05-SEP-11,Oscar,,en,184.146.130.215,sheila.mcmullin049@sympatico.ca,13142270,000000119662198,5,2,The technician was very nice and capable but I am continuing to get the message that my anti-virus is turned off. And it seems that I can't turn it on.,2
252401,14-SEP-11,13-SEP-11,Francine,,en,70.27.23.242,jay.cee@sympatico.ca,13239292,000000119837981,3,3,I am still experiencing difficulty when I go on line to watch a video.  The video will play about 4 seconds and then pause for about 12 seconds before playing again for another four.  I can't watch a complete 3 minute video under 15 minutes.  I am wondering if the modem might be the problem.,5
252402,14-SEP-11,13-SEP-11,June,,en,99.241.106.252,hamret@sympatico.ca,13238530,000000119859708,1,1,"When I was speaking with the Bell rep for Sympatico yesterday, she seemed to be evasive and was not able to respond effectively to my questions. For example, I had requested a plan change for my telephone and internet services in Aug 2011, but no one (for whatever reason) implemented my requested. I even had an order number. The rep for telephone services effectively changed my plan - no problem; she was very good. However for Sympatico, the rep was horrible.

She then noted to me that I had to pay a one time fee for the modem lease if I made this change; I asked her why and she said it was a change in policy. I was very disappointed that all I wanted was do an upgrade shich should have been down last month. I asked her if I cancelled my account next month, would I get reimbursed for this total fee (~43$). She said no to my question. This fee is very similar to signing a year long contract which is different to what my current plan states - which is ~$3.50 per month for the modem lease.

As such, I became very peeved and have decided to search for a new internet provider. This is very diasappointing since I have been a very loyal Bell internet customer for many years.",1
252403,14-SEP-11,13-SEP-11,Badreddine,,fr,74.14.208.100,jmharvey@sympatico.ca,13239822,000000119855561,4,4,,5
252404,14-SEP-11,02-SEP-11,Hassen,,en,174.88.166.37,f.mattioli@sympatico.ca,13111507,000000119624785,5,5,,5
252405,14-SEP-11,12-SEP-11,Hatem,,fr,65.93.50.42,linerheaume@bell.net,13226218,000000119832315,3,2,Ne pas racrocher la ligne avant d'avoir terminé.,3
252406,14-SEP-11,12-SEP-11,Youssef,,fr,65.93.50.42,linerheaume@bell.net,13226220,000000119833105,4,2,Rien un technicien devait venir...,3
252407,14-SEP-11,13-SEP-11,Samuel,,en,70.31.42.29,deb_8@sympatico.ca,13236452,000000119861185,5,5,Shorter waiting time...I was on hold for almost one hour.,4
252408,15-SEP-11,09-SEP-11,William,,en,70.27.55.184,tdemery@sympatico.ca,13200120,000000119772873,2,1,"I was told, some Tech is available to talk to me. then I was put on hold, after three minutes I hung up. After a few minutes, the operator called me back and when she tried to connect me the line was dropped. And that was the end of the conversation. Not pleased with my service. And this was to rid myself of the modem lease, that I was told even if I return the modem I still have to pay. Already paid $400 cad in modem leases on the same one I've had for at least 10+ yrs. does that make any sense? I was irritated to hear that, and then to have the line dropped. ",2
252409,15-SEP-11,02-JUN-11,Kevin,,en,74.15.89.99,gaaroo01@bell.net,12196365,000000117542287,2,3,,3
252410,15-SEP-11,14-SEP-11,Paul,,en,174.91.52.42,hhbthatsme@sympatico.ca,13252836,000000119862723,5,2,,3
252411,15-SEP-11,14-SEP-11,Rim,,fr,65.92.215.40,rival@bell.net,13258478,000000119864002,2,4,"Je n'ai pas aimé l'attitude de la personne qui m'a répondu. J'avais de la difficulté à l'entendre et aussi à la comprendre. Je lui en ai fait mention à 2 reprises et elle a semblé ne pas avoir aimé se faire dire ce commentaire. Suite à cela, j'ai senti qu'elle n'était pas vraiment heureuse de faire ce pourquoi je téléphonais, de m'aider à installer et configurer mon courriel OUTLOOK. J'ai aussi senti qu'elle n'était pas très familière avec cette configuration. Je suis quand même contente car tout semble être correct.
Merci. ",3
252412,15-SEP-11,14-SEP-11,Paolette,,en,174.95.87.181,carol.nelson@sympatico.ca,13249508,000000119882000,3,4,Make sure that the technician knows about MAC..the first person had no idea  and this wasted a lot of time. ,4
252413,15-SEP-11,13-SEP-11,Anis,,fr,76.67.159.8,rohetu@sympatico.ca,13244792,000000119837705,5,4,Rien,5
252414,15-SEP-11,14-SEP-11,Ryan,,en,69.159.5.221,jfsalovaara@bell.net,13253718,000000119864263,5,5,I don't know how my expierence with Ryan could have been any better.  He provided me with ideas so that I would not have to cancel my internet.  Give the man a raise!!!,5
252415,15-SEP-11,14-SEP-11,Julio,,en,70.24.27.46,johnb_2@sympatico.ca,13254000,000000119874940,2,1,Don't know,2
252416,15-SEP-11,14-SEP-11,Hamza,,fr,74.14.189.49,bazou@bell.net,13248764,000000119876112,,,Nous n'avons jamais appelé le mercredi 14 septembre et surtout pas deux fois . il y a vraiment erreur.....,
252417,15-SEP-11,14-SEP-11,Rim,,fr,65.92.249.69,galands@sympatico.ca,13252060,000000119862994,3,4,J'ai attendu sur la ligne un peu car il semblait avoir un manque d'information de la part de votre employé.,4
252418,15-SEP-11,14-SEP-11,Jason,,en,76.65.186.230,mrichter@sympatico.ca,13256826,000000119866739,4,4,"reduce the waiting time when cotacting
Bell.",4
252419,15-SEP-11,30-AUG-11,Karla,,en,74.12.234.5,joanne_shutterbug@sympatico.ca,13062357,000000119534645,3,1,it took 2 hours to get approval for a tech to be order ed  to come to fix the problem. No one showed up for two weeks. service people were great but the service was terrible.,2
258318,22-SEP-11,21-SEP-11,Atoiya,,en,70.31.10.206,bishop.ng@sympatico.ca,13339122,000000120037369,3,3,"Have the billing system fixed so that cusomters do not have to call every month to fix the problem. Have an option in your auto attendant system to solve bundle billing issues so that customers don't have to spend time idenitified themselves when transferred to each agent to tackle phone, then internet then bundle pricing and billing problems. When your agents promised customers that the billing problem will be fixed make it realizable otherwise cusomters will lose out their patience. ",2
258319,22-SEP-11,21-SEP-11,Brittany,,en,67.70.94.116,diane.cottage@sympatico.ca,13341012,000000120037273,3,3,"i had asked her to send me an e-mail on the new monthly fee etc and so far have not recieved it,",4
258320,23-SEP-11,21-SEP-11,Etienne,,en,70.30.108.89,gordva3gjh@sympatico.ca,13342570,000000120040681,5,4,all calls should be this good,5
258321,23-SEP-11,22-SEP-11,Stephanie,,fr,174.92.231.220,k.godon@sympatico.ca,13358598,000000120061601,2,2,Me donner le prix que vous m'avez donner.,3
258322,23-SEP-11,22-SEP-11,Andy,,en,64.231.150.244,JHESEL@bell.net,13351826,000000120072228,5,5,,5
258323,23-SEP-11,19-SEP-11,Bedre,,en,74.14.95.106,jwhitepx1@bell.net,13313384,000000119970385,5,4,,5
258324,23-SEP-11,21-SEP-11,Iris,,en,76.66.126.4,jane.bunting@sympatico.ca,13343448,000000120032512,3,4,"It took some time to actually reach the Bell technician, and that was frustrating. But the recommendation for a visit from a technician the next day was excellent.",5
258325,23-SEP-11,21-SEP-11,Rene Jose,,en,174.91.182.252,sandyandbryan@bell.net,13349364,000000120042792,4,4,,3
258326,23-SEP-11,22-SEP-11,Vijay,,en,69.159.61.74,hedgehog@bell.net,13357016,000000120054897,4,4,,2
258327,23-SEP-11,22-SEP-11,Oscar,,en,76.71.53.53,ecarte@bell.net,13355534,000000120063764,5,5,,5
258328,23-SEP-11,17-SEP-11,Alvaro,,en,67.71.80.55,tdo9@sympatico.ca,13296752,000000119956384,3,3,,3
258329,23-SEP-11,22-SEP-11,Addu,,en,76.69.30.61,224@sympatico.ca,13351664,000000120075976,4,3,,5
258330,23-SEP-11,09-SEP-11,Med Ali,,fr,67.70.26.49,robert.lebreton@sympatico.ca,13198778,000000119775464,2,3,"Il n'a pas rappelé tel que convevu le lundi  suivant
",4
258331,23-SEP-11,21-SEP-11,Katherine,,en,70.54.10.28,christine.dupuis3@sympatico.ca,13340032,000000120041945,5,5,,5
258332,23-SEP-11,22-SEP-11,Gloria,,en,76.71.98.41,amberhyde@sympatico.ca,13352474,000000120078725,5,4,shorten the phone call,5
258333,23-SEP-11,21-SEP-11,Jason,,en,70.31.11.251,kb10sfan@sympatico.ca,13344574,000000120032254,5,5,Everything was excellent.  This is the first time I have received such complete excellent service from BELL.,5
258334,23-SEP-11,19-SEP-11,Ramy,,fr,174.89.76.26,lhmathon@sympatico.ca,13314277,000000119986082,5,5,,5
258335,23-SEP-11,19-SEP-11,Jesus,,en,70.27.3.59,tigger20@sympatico.ca,13320374,000000119998612,5,5,None - completely satisfied.,5
258336,23-SEP-11,22-SEP-11,Wahida,,fr,67.68.56.153,szidan@sympatico.ca,13364430,000000120060446,5,4,,5
258337,24-SEP-11,23-SEP-11,Valerie,,en,69.158.2.139,dasiddell@bell.net,13368820,000000120090263,3,2,,2
258338,24-SEP-11,23-SEP-11,Mahender,,en,74.15.81.82,docs112@sympatico.ca,13369272,000000120091914,5,4,,3
258339,24-SEP-11,23-SEP-11,Adam,,en,76.67.121.70,peterdawson1@sympatico.ca,13375764,000000120094804,3,1,Not have to wait another 24 hours for a call-back from a senior technician. He/she is now scheduled to call me tomorrow - Sunday September 25th.,5
258340,24-SEP-11,23-SEP-11,Gayathri,,en,76.64.215.75,charliebodle01@sympatico.ca,13368036,000000120082584,5,5,"Nothing at all.  The service I received was first class, and resolved the problem completely. The representative was very pleasant, friendly and efficient",5
258341,24-SEP-11,23-SEP-11,Felix,,en,65.92.201.84,ca_chisholm@sympatico.ca,13367730,000000120081503,5,5,The sound quality was lacking.  The technician's microphone did not provide clear sound.  Sometimes difficult to understand.,4
258342,24-SEP-11,23-SEP-11,Katherine,,en,70.29.129.227,ronald.macdonald2@sympatico.ca,13376618,000000120082038,2,1,I have been having a problem with my e-mail account for years which no one at bell that I have been in touch with has been able to solve.  ,1
258343,24-SEP-11,23-SEP-11,Bhavana,,en,65.95.141.246,desktoptech@sympatico.ca,13369082,000000120104473,5,5,,5
258344,24-SEP-11,23-SEP-11,Matthew,,en,67.70.131.199,zoloap37@sympatico.ca,13378990,000000120086942,5,5,nothing more,5
258345,24-SEP-11,23-SEP-11,Mariem,,fr,67.68.178.98,cmailhot8@sympatico.ca,13368386,000000120080818,3,4,,4
258346,24-SEP-11,23-SEP-11,Sandra,,en,70.27.97.239,dlawrence1@sympatico.ca,13369214,000000120092347,5,4,,5
258347,24-SEP-11,23-SEP-11,Oscar Ernesto,,en,76.66.127.214,harold.bayla@sympatico.ca,13370918,000000120082612,5,5,nothing    the tech who helped me was excellent,5
258348,25-SEP-11,24-SEP-11,Elmer,,en,204.101.237.139,tmac_55@bell.net,13387668,000000120120044,5,5,Nothing. Call was answered without waiting. Agent (Elmer) identified the problem immediately and fixed it quickly. His explanations were clear and his manner was professional.,5
258349,25-SEP-11,23-SEP-11,Caroline,,en,64.231.53.55,kacruickshank@sympatico.ca,13372602,000000120081794,4,4,,5
258350,25-SEP-11,22-SEP-11,Chelsey,,en,174.95.69.178,funston.d@sympatico.ca,13356212,000000120069106,5,5,,5
258351,26-SEP-11,22-SEP-11,Divya,,en,174.93.40.153,donna.cheetham@sympatico.ca,13355296,000000120078723,4,3,"Diviya was excellent; however, the message I was left on the weekend and when I signed in tonight required me to once again call for help while this time it was in El Salvador.  ",4
258352,26-SEP-11,20-SEP-11,Freddy,,en,99.231.242.237,gsametz@sympatico.ca,13327384,000000120014600,4,1,The problem is the fact taht previous calls were not documented so that you could see that this is an ongoing problem,2
258353,26-SEP-11,23-SEP-11,Ines,,fr,184.148.241.176,d3labelle@sympatico.ca,13368633,000000120085884,4,4,"Le principal point négatif est l'accueil informatisé.  Quand on sait ce que l'on veut (parler avec un technicien), l'accueil informatisé nous oblige à traverser 2 minutes désagréables.",4
258354,26-SEP-11,24-SEP-11,Ahmed,,fr,174.95.250.145,jean-yves.toussaint@bell.net,13383100,000000120115851,,,NA,
258355,26-SEP-11,25-SEP-11,Deepika,,en,76.69.68.85,goldmintz17@sympatico.ca,13390622,000000120121555,2,1,This is the 3rd time that Bell tried to repair my mail problem but still exists. Just too fed up with Bell at this point to keep calling back & staying on phone for 1 hour to no avail !,2
258356,26-SEP-11,25-SEP-11,Sinu,,en,64.231.88.236,foodboy@sympatico.ca,13390326,000000120128855,5,5,,4
258357,26-SEP-11,25-SEP-11,Keerthi,,en,65.94.121.89,pamela.valentine@sympatico.ca,13393130,000000120131818,5,5,The first person I spoke to (who referred me to the line specialist) didn't always speak clearly into the phone:  I had to ask him to repeat what he said.,4
258358,26-SEP-11,24-SEP-11,Saifuddin,,en,184.146.137.36,johnbarbour@sympatico.ca,13383433,000000120119858,4,4,,4
258359,22-SEP-11,12-SEP-11,Reuben,,en,50.101.91.223,lhanson@bell.net,13226124,000000119816774,1,1,inform customer that upgrading to high speed can take until midnight to effect and that you can lose the use of the internet for the remainder of the day!,4
256879,24-SEP-11,22-SEP-11,Sana,,en,70.30.58.5,grmartinez@bell.net,13356762,000000120073673,2,3,Customer services should be on CANADA.Hard to understand some of Bell cust. serv.,3
256880,24-SEP-11,23-SEP-11,Ajay,,en,70.30.134.103,aharth@sympatico.ca,13366236,000000120091665,4,4,"The problem was resolved however; the representatitive also suggested to increase the memory in the computer to improve performance.",5
256881,24-SEP-11,22-SEP-11,Moussa,,fr,70.26.222.70,g.bonsaint@sympatico.ca,13356226,000000120079698,2,3,j'ai ete tres mal diriger par votre personnel telephonique qui me disait que je n'etait pas au bon numero de telephone,2
256882,24-SEP-11,23-SEP-11,Marc,,en,70.48.56.133,marbenne@sympatico.ca,13373920,000000120102772,4,2,"Yesterday was the culmination of a month of trying to find out why my TV and Internet service both went down during the summer when I was at my cottage.   I got a run-around for 3 weeks and finally called the customer care on Friday, who fixed the problem within minutes.   My appointment with a technician that afternoon (#3396567) did not take place, though I waited in all day for him/her to come.  If I wasn't a shareholder I would opt out of Bell altogether after this tedious and unexplained experience.   I believe there was a power outage while I was away and I can only assume some fuse got blown somewhere (not in my apt.).  I was billed throughout the whole time for TV, phone, and internet, though only the phone was working.

Marc was wonderful, but he is the only person who was, during the 3 weeks that I tried to be reconnected.  I have no idea whether the ""reconnection"" is going to be permanent, though I've been a customer for 60 years.

I DO NOT have any satisfaction from trying to talk to folk in India who have terrific accents, and just simply keep telling me to pull out plugs and put them back in again, and know nothing about the long-term problem that I was trying to solve since Sept.3

What can you do to serve me better?  Have some good English-speaking people at the end of the phone who will really listen to my problem.

Marg. Bennett (613-731-5939)

















",2
256883,24-SEP-11,18-SEP-11,Omar,,en,70.24.5.106,viraml5@sympatico.ca,13305095,000000119964257,4,4,,3
256884,24-SEP-11,22-SEP-11,Jorge Alberto,,en,76.70.101.94,sansew@sympatico.ca,13363482,000000120063826,5,5,,4
256885,24-SEP-11,22-SEP-11,Mahender,,en,174.88.32.42,manjul.sultan062@sympatico.ca,13360030,000000120060816,4,3,Mahender did a good job.,4
256886,24-SEP-11,23-SEP-11,Cheryl,,en,76.68.77.86,bikr632002@bell.net,13367324,000000120089398,3,3,I've ask and would like to receive a confirmation email about changes to my account.  ,3
256887,24-SEP-11,18-SEP-11,Karla,,en,70.50.128.52,ldydi@sympatico.ca,13301826,000000119958688,3,3,"someone who speaks better english,  I did fix the problem myself by repeating the steps that were given to me.",4
256888,24-SEP-11,23-SEP-11,Glenn,,en,70.50.80.27,jpadmore@sympatico.ca,13372376,000000120088277,5,4,"$100 was added to my account in error, the representative was very courteous and did the required adjustment, I should not have had the problem in the first place.",4
256889,25-SEP-11,24-SEP-11,Walid,,fr,76.70.112.136,dfh.martin@sympatico.ca,13381292,000000120119315,5,5,,5
256890,25-SEP-11,24-SEP-11,Methil,,en,70.49.245.171,bdewhirst@bell.net,13380058,000000120108675,5,4,,5
256891,25-SEP-11,24-SEP-11,Pappala,,en,192.131.177.17,shane.faulds@sympatico.ca,13386940,000000120120211,4,5,,4
256892,25-SEP-11,24-SEP-11,Miguel,,en,67.70.17.156,deb.melanson@sympatico.ca,13381200,000000120118050,5,5,Nothing,5
256893,25-SEP-11,24-SEP-11,Balaji,,en,70.31.38.78,ronaldheard@bell.net,13386540,000000120120629,1,,fix the program,2
256894,25-SEP-11,24-SEP-11,Moses,,en,67.70.40.218,jenandsteve512@sympatico.ca,13383184,000000120116681,3,4,"The rep told me that the wireless service I added is free. If there is going to be any additional fee on my bill, I'd hope he would have told me. If there is no fee for anything, the call could not have been improved. ",3
256895,25-SEP-11,24-SEP-11,Behia,,en,70.51.66.137,lb@sympatico.ca,13384080,000000120105908,5,5,spend more time with the representative but she noted the most important issue,5
256896,25-SEP-11,23-SEP-11,Lamya,,fr,67.68.81.139,g.caron@bell.net,13370250,000000120086851,4,4,,5
256897,25-SEP-11,23-SEP-11,Naidu,,en,174.89.168.99,bamboleo@sympatico.ca,13367032,000000120097512,3,3,After speaking with Naidu and explaining my situation he put my through to his manager Raddy. The first thing he inquired was if my computer was still under the control of Sudheer (going on 2 hrs.) I answered yes and he told my to immediatedly terminate my connection. He explained to me that it was against Bell policy to do what the manager Avi Shand had proposed which was downloading bell internet services onto my computer using his ID. He confirmed that bell policy was to allow 3 downloads per licence or account and that I had used up my 3 downloads. He apologized for the incorrect information that was relayed to me during my previous calls. I then asked that if I removed one of the downloads from my old computer could I replace the download and put it on my new computer. The answer to that was yes. Raddy then offered to send me a CD to complete this task. My worry in this situation is that I sensed that Raddy seemed very concerned and anxious about why Sudheer and his manager Avi Shand kept control of my computer for over 2 hours and never got back to me and about the proposal made by Avi Shand to download using his ID. I hope there was no criminal intent here. In any event I am requesting that someone contact me by phone so I can discuss this matter further as the more I think about the situation the more disturbing it becomes. Please leave a name and contact number on my answering machine if you cannot get in touch with me. ,2
256898,25-SEP-11,24-SEP-11,Carolina,,en,174.89.194.141,palton@sympatico.ca,13385730,000000120120800,5,5,,5
256899,25-SEP-11,24-SEP-11,Johanna,,en,70.31.72.169,hazel.k@sympatico.ca,13382608,000000120114649,4,4,Talk more slowly,5
256900,25-SEP-11,24-SEP-11,Ali,,en,70.29.108.43,maija.kagis@sympatico.ca,13384578,000000120105471,1,1,"The sept 24 call was a result of some  5 other calls beginning on Tuesday the 21. I was NOT happy with the service: i was lied to, lectured to, and finally a new password was sent on the 23rd of september to the e-mail address that was  blocked. Brilliant.I will likely be changing providers based on the four days without e-mail service and on the poor service I received from Bell. I will also be requesting a reduction in my internet bill for the month of September.",1
256901,25-SEP-11,24-SEP-11,Nebgha,,fr,70.31.246.248,qamar2@sympatico.ca,13386126,000000120110399,4,4,,4
256902,24-SEP-11,23-SEP-11,Sumithra,,en,70.27.44.102,mgsklash@sympatico.ca,13374492,000000120080741,3,3,"Although difficult to understand at times, Sumithra was able to assist me in completing the required task.  My concern is that I am no longer able to use an email address that does not end with bell.net or sympatico.ca  This is an issue for me with Bell. Given this situation I will not recommend Bell and am looking at other options.",1
257370,23-SEP-11,22-SEP-11,Carlos,,en,65.94.58.238,marlenesmith_7@sympatico.ca,13360292,000000120074449,5,5,Complete satisfaction. Carlos was extremely helpful and courteous and took the time to explain my set-up and program functions to me.,5
257371,23-SEP-11,22-SEP-11,Mohammed,,en,70.51.250.219,david.bradly@sympatico.ca,13354764,000000120079371,5,3,"when spelling out commands, please have your techs learn the proper ""alpha, beta"" alphabet.",3
257372,23-SEP-11,21-SEP-11,Achref,,fr,70.26.181.15,claudegrimard@sympatico.ca,13340116,000000120051006,1,1,"la personne qui m'a répond manquait de patience et m'a dit que mon serveur faisait défaut et de faire réparer mon ordianteur, cest ce que jai fait, mais le résultat de l'examen chez le réparateur a révélé que l'ordinateur n'avait aucun problème... j'ai payé l'estimé chez le technicien... je suis vraiment en maudit de m'être fait prendre pou un ...  Je n'ai pas apprécié du tout cette attitude du technicien de Bell... que penser alors... ",
257373,23-SEP-11,22-SEP-11,Gilberto Jose,,en,173.224.225.2,avtrgirl@sympatico.ca,13352948,000000120079098,5,4,,4
257374,23-SEP-11,21-SEP-11,Kaouther,,fr,174.91.235.147,martialb@bell.net,13346182,000000120035548,5,4,pas de cmmentaires,4
257375,23-SEP-11,22-SEP-11,Naveed,,en,184.144.71.232,davidhorhota@sympatico.ca,13354810,000000120064237,2,4,"The rep could have stopped recapping everything we had done every 2 minutes (he did it multiple times throughout the lengthy call). And I know what I am doing... he kept reading the scripted way to do things. I was almost always a step ahead of him... when I did need to know something he was offering he was patient... but I needed a little bit of info (obviously, I had to call in). When we got to points I did need his help he got, I dont want to say condescending, but he began really taking baby steps and sticking to the scrpit... backing me up at times and kept going through the basic steps even though I thanked him, told him I was good frm there. He kept the call going! ",1
257376,23-SEP-11,22-SEP-11,Edwin,,en,76.69.19.208,roger.robichaud1@sympatico.ca,13363018,000000120056608,5,5,,5
257377,23-SEP-11,22-SEP-11,Mounira,,fr,69.157.128.127,pierrot5@sympatico.ca,13362168,000000120056686,5,5,Elle à été douce et gentille avec moi ,4
257378,23-SEP-11,22-SEP-11,Suraj,,fr,70.48.27.185,danny.viens@sympatico.ca,13354670,000000120072656,4,4,,4
257379,23-SEP-11,22-SEP-11,Nesrine,,fr,67.70.134.100,robfra@bell.net,13362962,000000120056109,5,5,,5
257380,23-SEP-11,22-SEP-11,Celina,,en,184.147.203.80,mathewwolfs@sympatico.ca,13360430,000000120060383,,,New modem ordered on sept 14 sent to incorrect address. New order placed yesterday.,1
257381,23-SEP-11,21-SEP-11,Stephan,,en,174.95.0.38,rcaldareri@sympatico.ca,13348488,000000120038074,5,5,n/a,5
257382,23-SEP-11,22-SEP-11,Eka,,en,70.52.219.140,richard.ann.robert@sympatico.ca,13362780,000000120063739,5,5,,4
257383,23-SEP-11,22-SEP-11,Henry,,en,69.158.87.215,violettai@sympatico.ca,13365148,000000120064282,5,4,response was prompt. nothing more needed to be done.,4
257384,23-SEP-11,22-SEP-11,Alun,,en,70.52.219.140,richard.ann.robert@sympatico.ca,13362782,000000120064532,3,5,,4
257385,23-SEP-11,22-SEP-11,Deepthi,,en,64.231.1.159,bgkeyes2@sympatico.ca,13353276,000000120059306,4,4,,3
257386,23-SEP-11,22-SEP-11,Krishnan,,en,74.12.172.213,kay.jay@sympatico.ca,13358750,000000120077440,3,2,Have a Canadian speaking on the phone.,3
257387,23-SEP-11,21-SEP-11,Aqeel,,en,70.31.112.125,lynbar@bell.net,13345684,000000120044547,2,2,takes forever to reach a live person,3
257388,23-SEP-11,15-SEP-11,Ahmed,,en,76.68.118.130,dannytennant@bell.net,13264276,000000119896347,3,3,,3
257389,23-SEP-11,22-SEP-11,Lobna,,fr,67.68.180.47,gerald.j@sympatico.ca,13356462,000000120064797,5,4,,5
257390,23-SEP-11,20-SEP-11,Sarah,,fr,74.12.163.95,locomeau@sympatico.ca,13330500,000000120015015,1,1,"1-ne pas me dire que le problème était dans le poteau
2-ne pas envoyer un technicien qui bullshitait n'importe quoi
3-Après trois jours, je ne peux toujours pas accédé à mes courriels
4-C'est probablement vidéotron ou securenet que j'appellerai lundi
5-j'en ai ras le bol d'entendre 75 fois par jour que Bell c,est simple et efficace.
6-mettez moins d'argent sur le marketing et plus sur un service de qualité=ressource informatique ",1
257391,23-SEP-11,22-SEP-11,Jamie,,en,70.50.21.14,sajda@sympatico.ca,13363390,000000120079047,5,5,the person a spoke to was hard to understand sometimes,5
257392,23-SEP-11,01-SEP-11,Janice,,en,24.231.64.228,njstevens5@sympatico.ca,13114447,000000119574502,4,4,"1. I gave a change of email address.it was not changed as I just checked this address and have 726 emails.
2. I received my first bill after the change, and the internet is not on it. I was told to wait for my next bill to see what is on it.",4
257393,23-SEP-11,22-SEP-11,Celina,,en,65.93.57.46,rtbowman@sympatico.ca,13363212,000000120073306,5,5,"Celina was very helpful and was able to get my Outlook Express working again, after the afternoon 'server glitch.'",5
257394,23-SEP-11,22-SEP-11,Hayett,,fr,174.91.217.78,alma.c@sympatico.ca,13352424,000000120066183,5,4,"Je pense qu'en ce qui concernait mes besoins de vérification et de réponses à mes questions, j'ai obtenu les réponses qu'il fallait.  Donc, la personne qui m'a répondu à fait ce qu'il fallait avec professionnalisme et intérêt pour son travail.",5
257395,23-SEP-11,21-SEP-11,Janet,,en,184.147.1.144,jaspearc@sympatico.ca,13343508,000000120043627,5,5,,4
257396,23-SEP-11,22-SEP-11,Chekib,,fr,67.68.23.110,suemichou@sympatico.ca,13364286,000000120058052,5,4,,5
257397,23-SEP-11,20-SEP-11,Aquiles,,en,216.209.175.17,kenmcadam@sympatico.ca,13329614,000000120025500,4,5,Don't Bump Me from Technical to Customer Service to Technical to Answer My Question,3
257398,23-SEP-11,22-SEP-11,Emna,,fr,184.151.127.143,gwendolyn.walden@sympatico.ca,13356862,000000120062153,1,1,"Emma était la deuxième préposée avec qui j'ai fait affaire. Au premier appel pour un technicien, celui-ci n'a ABSOLUMENT RIEN COMPRIS du problème et m'a transféré à Bell Mobilité. Bell Mobilité après avoir tout vérifier de leur côté m'ont dit que vraiment le problème venait de Bell sympatico.
Donc au deuxième appel Emma a aussi dit rapidement "" je vous transfère à Bell Mobilité""....Merde! Je l'ai interceptée.
Emma a fait faire un test d'accélérateur de vitesse pour vitesse de base et ça n'a pas réglé le problème. Elle m'a dit que le problème devait être mon oridinateur. Vos techniciens qui déservent les régions éloignées de Montréal disent toujours la même chose. Elle m'a dit qu'elle avait suivit la procédure du livre et qu'à partir de ça, elle avait fait ce que le protocole demande de faire !!!!! Mais......j'ai toujours le même problème avec la connection de  Sympatico . Je rage ENCORE UNE FOIS du manque de connaissance des techniciens de Bell qui nous servent.
Mme Walden",1
257814,23-SEP-11,22-SEP-11,Edgardo,,en,74.14.25.160,hilton.mcdonald@bell.net,13357112,000000120067973,5,5,very satisfied with service on this call.  Not satisfied with Bell over the last year.,2
257815,23-SEP-11,22-SEP-11,Erika,,en,99.239.153.1,rburke@sympatico.ca,13362594,000000120053974,5,5,Faster service,5
257816,24-SEP-11,19-SEP-11,David,,en,174.89.239.131,adesilva@bell.net,13305954,000000119977190,4,4,,5
257817,24-SEP-11,21-SEP-11,Gregory,,en,174.94.67.105,dhilker@sympatico.ca,13340996,000000120043934,5,4,,5
257818,24-SEP-11,23-SEP-11,Rym,,fr,74.14.209.233,robert.pich2@sympatico.ca,13376512,000000120082901,5,5,Rien,5
257819,24-SEP-11,22-SEP-11,Aleem,,en,70.30.25.206,thecorbys6@sympatico.ca,13364648,000000120055890,4,4,,4
257820,24-SEP-11,20-SEP-11,Alvaro,,en,174.91.47.221,liacobucci@sympatico.ca,13330226,000000120025389,5,5,,5
257821,24-SEP-11,23-SEP-11,Sandra,,en,76.65.86.239,davidson.r@sympatico.ca,13368882,000000120095697,5,3,,5
257822,24-SEP-11,23-SEP-11,Moses,,en,174.88.2.159,theRuhls@sympatico.ca,13378108,000000120082241,5,4,,4
257823,24-SEP-11,23-SEP-11,Sonia,,fr,70.30.168.106,mcouturier.t@bell.net,13374342,000000120096929,4,4,rien  tout est beau,5
257824,24-SEP-11,23-SEP-11,Hector,,en,70.55.54.245,dcstanhope@sympatico.ca,13368944,000000120093314,5,5,,5
257825,24-SEP-11,23-SEP-11,Mohamed,,en,70.31.180.193,heinz.plaum@sympatico.ca,13371014,000000120097974,3,5,"Less repetition, clearer pronunciation.
both of your agents were very polite, but quite hard to understand.",5
257826,24-SEP-11,21-SEP-11,Maroua,,fr,184.145.156.38,jmdecourcy@sympatico.ca,13343940,000000120036898,5,5,Ne pas m'obliger a passer par un conseiller.,3
257827,24-SEP-11,22-SEP-11,Ahmed,,fr,67.68.252.38,bilo@bell.net,13353332,000000120065134,5,5,tout est parfait,5
257828,24-SEP-11,20-SEP-11,Kanchumarthi,,en,174.95.207.115,barb.hodg@sympatico.ca,13323144,000000120010911,1,2,,1
257829,24-SEP-11,23-SEP-11,Mohamoud,,fr,70.31.243.241,serge.janson016@sympatico.ca,13377160,000000120098739,5,5,,5
257830,24-SEP-11,23-SEP-11,Aswathy,,en,70.51.255.186,amontesi@sympatico.ca,13366578,000000120091358,5,5,,5
257831,24-SEP-11,23-SEP-11,David,,en,70.27.43.172,amir.bhatti@bell.net,13366568,000000120104054,1,1,"Employ people with technical knowledge of the product. The CSR did not resolve my query, and told me that it will be resolved on Sunday",2
257832,24-SEP-11,23-SEP-11,Sonia,,fr,70.30.239.87,gidaniel@sympatico.ca,13370514,000000120080253,5,4,,5
257833,24-SEP-11,23-SEP-11,Claudia,,en,184.147.41.227,larlo@sympatico.ca,13373148,000000120093800,5,5,nothing,5
257834,24-SEP-11,23-SEP-11,Suresh,,en,174.89.29.93,helenbooth@sympatico.ca,13371032,000000120096481,5,5,,5
257835,24-SEP-11,23-SEP-11,Heithem,,fr,76.67.174.120,serge150@sympatico.ca,13377162,000000120089322,1,1,J'ai ete tranferrer a un autre personne a la ligne c'est racrocher 2 fois. La premiere fois il ma rappeler mais pas la deuxieme fois. Donc J'ai jamais fini ma discussion et je n'ai pas l'intention de rappeler. Don'c je regarde mes autre option.,2
257836,24-SEP-11,23-SEP-11,Mike,,fr,76.67.174.120,serge150@sympatico.ca,13377164,000000120088138,1,1,J'ai ete tranferrer a un autre personne a la ligne c'est racrocher 2 fois. La premiere fois il ma rappeler mais pas la deuxieme fois. Donc J'ai jamais fini ma discussion et je n'ai pas l'intention de rappeler.,2
257837,24-SEP-11,23-SEP-11,Steph,,en,174.95.91.128,r.g.kornicky@sympatico.ca,13376054,000000120086774,3,3,,4
257838,24-SEP-11,22-SEP-11,Thitola,,en,76.70.112.53,penros@sympatico.ca,13362002,000000120070615,3,2,"Things were going well, but then I was put on hold.  Then the line was disconnected. No one called me back.  So I had to start all over again and put in a second call.",2
257839,24-SEP-11,22-SEP-11,Priya,,en,76.70.112.53,penros@sympatico.ca,13362004,000000120072350,5,5,,5
257840,24-SEP-11,23-SEP-11,Brittany,,en,64.231.196.76,wmaxwell@sympatico.ca,13378726,000000120092476,5,4,,5
257841,24-SEP-11,23-SEP-11,Ingrid,,en,65.93.163.32,pvbeauchamp@sympatico.ca,13376016,000000120085128,4,5,,5
257842,24-SEP-11,25-AUG-11,Wayne,,en,70.49.180.102,swervnmirvn@sympatico.ca,13022161,000000119417596,1,3,"Problem could have been fixed more quickly, it took three days. The problem was also in a main sub station where the Bell system should have picked up this problem. Compensation for the inconviniece was laughable.",2
257843,24-SEP-11,23-SEP-11,Shirin,,en,174.92.93.26,stjeane@bell.net,13377722,000000120105159,4,1,The computers would not connect together,5
257844,25-SEP-11,24-SEP-11,Gilbert,,en,65.95.10.100,josiahpowell_15@sympatico.ca,13383508,000000120117684,5,5,,5
257845,25-SEP-11,24-SEP-11,Gloria,,en,184.147.61.167,emmanuel.joseph@sympatico.ca,13381826,000000120106670,5,4,,4
257846,25-SEP-11,24-SEP-11,Revathi,,en,70.54.62.162,zamer@bell.net,13388278,000000120115288,3,2,"Internet speed very slow, slower then dial up.",
257847,25-SEP-11,13-SEP-11,Kurt,,en,76.64.33.193,p.sung@sympatico.ca,13243652,000000119840812,,,"Bell should have told me and spelt out every condition before changing my Essential Plus to FIBE6. Even now I don't know what FIBE6 stands for. 

I have not asked for the change.  I didn't know the change until I received the bill & asked why the increase in price.

When I wanted to change back to Essential Plus I was told I had to pay $25 for the change back, which I consider not fair to me because I have never asked for the change.  I should have given a choice without the extra charge of $25.

In future, I would like everything spell out to me, in writing, and I personally accept, before there is any change.







",
257848,25-SEP-11,24-SEP-11,Serina,,fr,174.91.254.96,ROBIN_WILLIS@sympatico.ca,13379212,000000120117536,4,4,,5
257849,25-SEP-11,20-SEP-11,Melvin,,en,69.159.14.254,parniak_wanda@sympatico.ca,13332888,000000120009551,3,3,tell me why i keep loosing internet once a month and have to keep going to bell to fix,3
257850,25-SEP-11,24-SEP-11,Jill,,en,76.65.28.94,lutialausane@sympatico.ca,13384434,000000120117882,5,4,The service representative was very helpful. My phone battery went out just as we resolved the problem. Thanks,5
257851,25-SEP-11,24-SEP-11,Gayathri,,en,70.54.4.164,groache@bell.net,13382448,000000120114085,5,5,nothing at all,5
257852,25-SEP-11,24-SEP-11,Ravi,,en,70.55.143.102,technotrade@sympatico.ca,13387524,000000120115596,1,3,"I always have very good experience with Bell SYMPATICO, NOT with BELL. However this agent was AWFUL. The system was not recognizing my password and for such a simple issue he made me wait looong as if he was consulting what to do; he did not have patience. Very bad agent.",3
257853,25-SEP-11,22-SEP-11,Alex,,en,70.27.58.23,gloria.mullin@sympatico.ca,13356644,000000120061231,5,5,,5
257854,25-SEP-11,23-SEP-11,Karla,,en,67.70.106.48,jammmur@sympatico.ca,13371586,000000120100889,4,5,,4
257855,25-SEP-11,13-SEP-11,Grace,,en,76.64.3.188,evelyn.sanders@sympatico.ca,13237422,000000119854224,5,5,"This representative was the best one that I have ever encountered.  She was absolutely terrific...very clear in all her directions and it was obvious she waas using her knowledge to resolve the problem.  Wish there were more like her!! Unfortunately many are not.  If they were, I would always recommend Bell",5
258360,23-SEP-11,22-SEP-11,Antoine,,fr,174.89.1.80,gizmogrenier@sympatico.ca,13356604,000000120074077,4,4,,5
258361,23-SEP-11,22-SEP-11,Elizabeth,,en,174.92.97.33,jamesoxley@sympatico.ca,13357578,000000120065990,3,,,3
258362,23-SEP-11,22-SEP-11,Perumalla,,en,76.69.22.236,bruce.gale@bell.net,13353570,000000120064643,1,1,"Have an agent who understood my problem (perhaps a language issue)and had the expertise to solve it. After 2 chat sessions, both of which were disconnected, and a voice session that left me unsatisfied, I can completely understand why Bell is widely recognized as having the WORST customer service across all businesses.",1
258363,23-SEP-11,22-SEP-11,Orlando,,en,70.30.111.161,r.bittner@sympatico.ca,13362392,000000120065251,5,5,Not to let the system break down for a whole day. Don't you have back up systems to stop this?,5
258364,23-SEP-11,22-SEP-11,Michael,,en,70.54.132.96,lee.dickson@sympatico.ca,13359354,000000120070739,5,5,,4
258365,23-SEP-11,22-SEP-11,Salvador,,en,184.145.54.98,joanball@sympatico.ca,13358192,000000120058739,4,4,nothing,5
258366,23-SEP-11,15-SEP-11,Bry,,en,184.144.71.232,davidhorhota@sympatico.ca,13264410,000000119903193,1,1,you're kidding right? ,1
258367,23-SEP-11,22-SEP-11,Gregorio,,en,70.53.45.14,tonia.coffa@sympatico.ca,13364824,000000120065526,5,5,,5
258368,23-SEP-11,22-SEP-11,Shobha,,en,69.157.0.177,wjsmclaughlin@sympatico.ca,13365432,000000120078350,4,4,"I would like to know what caused my functioning wireless connection to fail, requiring Bell Tech time to resolve it.  Knowing that, I may (1)  be able to avoid it recurring? Preventive Action, and(2) reset the connection myself? Corrective Action
Kudos for asking me!
",5
258369,23-SEP-11,22-SEP-11,John,,en,76.69.18.11,twopages@sympatico.ca,13364936,000000120079696,2,2,"While ""John"" was pleasant and patient with my lack of computer skills I was left, after 2 or more hours on the phone with him, with a bigger problem than when I called.  He changed several settings, several times, from what they were through almost 4 years of pretty much problem free emailing.  His  conclusion is that my problem is with Mac Mail.  I personally doubt that, but bow to his much superior knowledge.  However, with all the changes he made, without restoring the settings to what they were before giving up (and, I have no record of what they were), how could an Apple tech possibly correct the situation?",
258370,23-SEP-11,22-SEP-11,Mahender,,en,65.94.47.187,lynne.cohen@sympatico.ca,13359842,000000120054981,1,1,,1
258371,23-SEP-11,22-SEP-11,Shoiab,,en,76.67.122.183,jmbrewster@sympatico.ca,13358148,000000120068938,1,1,"Have a helper who is more knowledgeable.  Also they need to listen to the customer, a separate issue from knowledge, which was appalling.  ",2
258372,23-SEP-11,09-SEP-11,Danilo,,en,174.88.42.65,kvlawson@sympatico.ca,13195398,000000119769071,3,2,"The rep seemed to be addressing the problem. I was told I needed a newer modem that was appropriate for the Fibe 12 service I had. I was happy with that until I received an identical model of modem. As a result, I still have the same problem, but invested many hours trying to solve it. 

I am going to have to call again, or change to another ISP unless Bell can fix this.",2
258373,23-SEP-11,22-SEP-11,Praveen,,en,68.171.231.80,shared_2@bell.net,13363702,000000120079580,5,5,"""Enunciation"" of words- could have been a bit clearer at times",5
258374,23-SEP-11,22-SEP-11,Mohammed shafeeq,,en,174.89.121.40,rachlin@sympatico.ca,13362442,000000120065434,4,2,"The fellow I dealt with was wonderful.  He even called back when he said he would.
However, my past experience with Bell has been a horror.  Let's say he started to turn my opinion around.",
258375,23-SEP-11,22-SEP-11,Luis,,en,74.12.38.14,cherla.sastry@sympatico.ca,13354026,000000120058169,3,3,A one stop service.,4
258376,23-SEP-11,22-SEP-11,Walter,,en,70.53.106.110,reussg@sympatico.ca,13362737,000000120058701,4,4,to have someone with less of an accent!!,3
258377,23-SEP-11,22-SEP-11,Gregory,,en,209.112.46.150,bin.chen@bell.net,13353336,000000120075175,4,4,"This time I got excellent experience which was totally different from last time.

However, I didn't receive the expected confirmation email from the agent. Otherwise, I would say everything should be perfect this time.

Hopefully I could get the same experience each time I contacting to Bell services in the future.",4
258378,23-SEP-11,22-SEP-11,Genevieve-Marie,,en,174.95.204.108,shandu@sympatico.ca,13363688,000000120068113,5,5,,4
258379,23-SEP-11,22-SEP-11,Saadullah,,en,74.14.202.46,henk.dekoning@sympatico.ca,13357060,000000120055947,2,2,,2
258380,23-SEP-11,22-SEP-11,Methil,,en,184.147.178.131,thomaslsmith@sympatico.ca,13364702,000000120056066,4,1,"On my modem - the DSL light would not come on. The simple fix was to change the phone cable from the phone jack to the modem. A new phone cable that I happened to have was put on and it did not resolve the problem. I was passed on to a level II group and repeated all - still no light on the modem.""We'll send a technician out to look at it."" he was here within 3 hours and immediately said your phone jacks are OK. Your modem needs to be reset to high speed and I will report this and it will be done within the next couple of hours. Sure enough it was done in an hour and a half and I was thrilled. 
My concern is that neither of the first 2 tehnicians I talked to at 310 (surf)
could resolve what was eventually a simple problem at ""Bells"" end.
I know now that ""I should have asked each technician why if my phone worked from the phone jack - why would the modem not work from the phone jack""
A decision to call a technician to the house at that time would have saved several hours of frustration on my part.
This technician who was in the area clearly saw that what I had told the two earlier technicians about the problem was clearly not with the phone cable! This technician who came to the house was pleasant, simply said sometimes things can go wrong when I talk to other technians first, it was not their fault and that he would take care of it, and rather quickly because Bell now had the ability to do the reset just a few blocks from me here in
in Port Dover Ontario. He should be recognized for his tact and decorum as well as getting me up and running so quickly. Can you do that?",4
258381,23-SEP-11,22-SEP-11,Brad,,en,64.231.116.212,antonio.bietola@sympatico.ca,13352736,000000120063859,3,3,I was not notified that even though my satellite service is suspended up to two months that I would continue to pay for rental charges.  I was not aware of the suspended option when I called on September 15 so this part of the call was good news but he should have included that charges continue during this period.,3
258382,23-SEP-11,20-SEP-11,Walter,,en,69.159.206.40,k.g.davies@sympatico.ca,13329360,000000120003507,2,1,Someone that speaks Canadian english.,2
256903,24-SEP-11,23-SEP-11,Aqeel,,en,24.114.214.206,gamble.wendy@sympatico.ca,13370312,000000120104997,4,3,"the issue was with norton protection, which would not let me recieve emails on my secondary account.  Doteasy provider was the one who finally figured this out",4
256904,24-SEP-11,23-SEP-11,Manel,,fr,65.94.47.66,frimouss1@sympatico.ca,13370208,000000120082086,5,5,"Pas grand chose... Le délai d'attente était raisonnable, la personne qui m'a répondu était courtoise, qualifiée, précise et efficace et mon problème a été résolu à la suite de ce seul appel.",5
256905,24-SEP-11,23-SEP-11,Amy,,en,174.95.53.124,lpdcunha@sympatico.ca,13373602,000000120080665,5,5,,5
256906,24-SEP-11,20-SEP-11,Mudilyar,,en,199.19.166.142,smmcdougall@sympatico.ca,13335388,000000120009334,5,5,,3
256907,24-SEP-11,23-SEP-11,Grant,,en,65.93.109.230,susan_benoit1@sympatico.ca,13377792,000000120100996,4,1,Further investigate the problem after the call to try and find solution and followup with me.,3
256908,24-SEP-11,21-SEP-11,Shalini,,en,65.94.182.178,richard94@sympatico.ca,13348660,000000120028847,4,5,,4
256909,24-SEP-11,23-SEP-11,Ali,,en,184.148.175.138,moonique@sympatico.ca,13374854,000000120082026,5,5,,4
256910,24-SEP-11,23-SEP-11,Mohammed,,en,64.228.88.168,lgoodin@sympatico.ca,13373332,000000120102272,5,5,Nothing,5
256911,24-SEP-11,23-SEP-11,Jean,,en,74.14.13.232,eaglemonkey@sympatico.ca,13369556,000000120103624,4,4,nil,4
256912,24-SEP-11,21-SEP-11,Victoria,,en,184.146.71.135,m.devane@bell.net,13345732,000000120031475,4,4,,4
256913,24-SEP-11,23-SEP-11,Eddy,,en,184.147.120.116,telliott@sympatico.ca,13378044,000000120099471,5,5,Nothing. Ashley as personable and engaging on the telephone and directed me to the technical person who resolved my problem.,5
256914,24-SEP-11,21-SEP-11,Mohammed,,en,70.49.177.46,raeh@sympatico.ca,13348346,000000120052115,4,4,Scheduling tech visits needs to be more accurate. My appointment was for 8-noon on Friday. No tech arrived until 2:30. It was only by sheer luck that I was home when he arrived.,3
256915,24-SEP-11,23-SEP-11,Naidu,,en,70.55.209.181,walter.pankiw@sympatico.ca,13378582,000000120087204,5,5,Was Perfect...entirely to my complete satisfaction,5
256916,24-SEP-11,23-SEP-11,Sinu,,en,74.14.108.207,maureenc@sympatico.ca,13374252,000000120092068,5,5,"Joy was really helpful and I was delighted with his manner, his level of service, and his level of competence.",4
256917,24-SEP-11,23-SEP-11,Bhavana,,en,70.27.0.248,henrybliss@sympatico.ca,13371060,000000120103893,5,5,,5
256918,24-SEP-11,23-SEP-11,Kota,,en,65.95.70.10,dsipocz@sympatico.ca,13369454,000000120084095,4,4,don't know,4
256919,24-SEP-11,23-SEP-11,Alvaro,,en,50.101.226.64,humphreys.repair2@sympatico.ca,13371258,000000120098579,5,4,,5
256920,24-SEP-11,22-SEP-11,Jose,,en,70.31.242.219,o.mocanu1@sympatico.ca,13361604,000000120077193,4,3,The technician was very helpful but the problem was complex. At least he assured me that the problem was with the computer rather than the modem.,4
256921,24-SEP-11,23-SEP-11,Mukesh,,en,70.50.90.173,tomburke@bell.net,13378256,000000120080873,1,3,"Give me seamless transition from DSL to dry loop system when I ask for Bell phone service to be disconnected.  Service was down for a week and I had to make several calls to 310-SURF during the week.  I was given incorrect information repeatedly (IE: I was lied to)and promises for service connection were repeatedly blocked.  I had to take time off work 3 times in one week in order to try to resolve issues with Bell internet.  I was collectively put on hold for many hours, often when using a payphone outside.  Skype calls to Bell's technical support doesn't work - speaks volumes when a telecommunication company does not know how to integrate Skype into its system.  I even wasted 30 minutes of my life a week before the transition date talking to Bell reps regarding the upcoming transition and stating that I wanted a seamless transition.  I was reassured with a confirmation number that all will proceed with no hitches.  Boy was I wrong! I lost a week of service, countless hours chasing your employees on the phone, and now I still have to go through the process of calling your billing office and demanding some form of restitution for all the extremely poor customer service that I have witnessed over the past week. Fortunately, my contract with Bell is soon to end and I am extremely motivated to switching to an ISP which is much cheaper and gives me much more bang for my buck than what Bell gives me.  I've had enough of Bell over-charging me for services and always managing to screw things up! I am another long-lasting Bell customer who has had enough! Soon to say goodbye forever to Bell Canada!",1
256922,24-SEP-11,23-SEP-11,Brent,,fr,70.55.96.27,midfield@sympatico.ca,13374618,000000120101184,5,5,,5
256923,24-SEP-11,23-SEP-11,Evangeline,,en,70.27.122.42,km.flynn@sympatico.ca,13372900,000000120100385,4,4,"Although my recent experience with Evangeline was fine, I'm very frustrated with Bell as our bills are very seldom correct and if you check my number of calls, you'll see that I'm having to complain far too many times. ",3
256924,24-SEP-11,12-SEP-11,Sushil,,en,174.89.65.203,jelafrance@sympatico.ca,13224454,000000119834606,1,1,"I don't think this rep knew what he was doing I had to restore my computer when he finished. However I was having computer problems which I have resolved, and the rep. I dealt with on Sept23 was excellent",3
256925,24-SEP-11,22-SEP-11,Denis,,en,64.229.7.127,joelin@bell.net,13358238,000000120059325,4,3,had to make several calls to try to figure out the problem and the credit that was to be allowed as promised  hope this is the last time,3
256926,24-SEP-11,23-SEP-11,Lisa,,en,184.151.63.144,cjgrover@sympatico.ca,13368252,000000120093138,4,4,I waited 20minutes for a representative.,4
256927,24-SEP-11,22-SEP-11,Elias,,en,74.12.48.163,roybnorab@sympatico.ca,13363152,000000120061344,3,2,,3
256928,24-SEP-11,23-SEP-11,Johanna,,en,216.209.116.1,bill.hollinshead@sympatico.ca,13367328,000000120092626,5,5,there is nothing more that could have been done. Excellent service.,5
256929,24-SEP-11,23-SEP-11,Hency,,en,70.31.52.202,etgroome@bell.net,13369832,000000120092948,2,1,"Hency spoke too rapidly and failed to install the Bell Internet Security system, which I installed, but would not work. ""Active shield could not start"" comes up on my screen.",3
256930,24-SEP-11,23-SEP-11,Ron,,en,70.49.53.9,boni.face@sympatico.ca,13367434,000000120090975,5,5,Nothing,5
256931,24-SEP-11,23-SEP-11,Justin,,en,74.198.9.140,camacho07@sympatico.ca,13367742,000000120094775,5,5,Nothing,5
256932,24-SEP-11,23-SEP-11,Eric,,en,76.67.154.143,sjgendron@sympatico.ca,13377394,000000120092959,5,5,Put shipping notification and tracking procedures in place for modem replacement/upgrade. ,4
257399,23-SEP-11,22-SEP-11,Clarisse,,en,70.26.102.139,checkerboard@sympatico.ca,13354016,000000120054022,4,1,"I was not aware of the server regulation that automatically shuts my system down when the server thinks I am somebody sending a lot of spam.

My outlook express account has been down now for over two days and this morning I get a drop down that says I must input my security code in again.  I do what it says but no connection comes up and the same message drops down again.  I also have a Bell live account to be used when I am off site and it is now working by installing a new password.

What do I have to do to get this system running again?",3
257400,23-SEP-11,22-SEP-11,Sandra,,en,76.67.47.2,kobelogistics@sympatico.ca,13358996,000000120064097,,1,"I wouldn't have called in the first place if you didn't discontinue our unlimited data usage for WiiMax. To get a letter dated Sept.8th and then trying to count on the Cdn. Postal Service to delivery in a timely manner AND MOSTLY TO TO SAY TO YOUR LONG TERM CUSTOMERS WHO HAVE EVERYTHING WITH YOU AND SPENDS THOUSANDS, UPON THOUSANDS OF DOLLARS FOR THE PAST 15 YRS & TELL US WE HAVE TILL SEPT. 30TH TO MAKE THIS DECISION IS BEYOND RIDUCULOUS, TO TELL US ""WE GET FREE ACTIVATION & A FREE HUB"" IS INSULTING TO SAY THE LEAST. IT'S YOU WHO'S TAKING THIS SERVICE AWAY, SO WHY ON EARTH DO I PAY FOR ACTIVATION THAT'S YOUR PROBLEM NOT MINE AND TO PAY FOR THE HUB, THAT'S LAUGHABLE AS WELL AS I ALREADY PAID FOR MINE...WHY SHOULD I PAY BECAUSE YOU ARE TAKING THIS SERVICE AWAY. THOSE WORDS ARE MEANINGLESS, PERHAPS YOU MAY GET AWAY WITH THIS UNDERHANDED TYPE OF WRITING TO THE ELDERLY OR TO THE NAIVE IT'S TAKING ADVANTAGE OF PEOPLE. ALSO, TO FIND OUT THE ONLY OPTION I HAVE (BEING RURAL) IS TO GO BACK TO DIAL-UP. WHEN ARE YOU GOING TO SEE THE LIGHT AND YOU NEED TO MAKE SOME SERIOUS CHANGES IN TREATING YOUR LEARN TERM CUSTOMERS THE WAY YOU SHOULD.  I KNOW FOR MY JOB I TREAT THEM AS VALUABLE AND THEY GET THE SAME GREAT SERVICE SINCE THE DAY THEY STARTED. EACH AND EVERYONE IS IMPORTANT AND THEY FEEL THAT WAY TO THIS DAY.

NO I WOULD NOT RECOMMEND BELL...JUST TAKE A LOOK AT MY ACCOUNT. IT TOOK YOU A YEAR AND A HALF FOR BELL TO GET MY BELL BUNDLE BILL IN ORDER. THAT'S A YEAR AND A HALF OF PHONE CALLS TO YOU, AND A YEAR AND A HALF OF TIME WASTED.  I SHOULD BE SENDING YOU MY BILL FOR WHAT YOU OWE ME FOR WASTING MY TIME.",1
257401,23-SEP-11,16-SEP-11,Michel,,en,174.95.136.2,david_amy@sympatico.ca,13277996,000000119928867,1,1,Promises made should be promises kept. I was promised on two separate occasions that I would get my new Modem in two days.  It took 7 days and 4 phone calls. I am angry at such cavalier treatment. ,1
257402,23-SEP-11,22-SEP-11,Alex,,en,76.68.44.247,tom046@sympatico.ca,13364798,000000120057177,4,4,"It was very satisfying to know that together we caught the ""bad guys"" who were trying to ""scam"" me into giving my bank information. ",5
257403,23-SEP-11,22-SEP-11,David,,en,70.50.223.64,victoria24@sympatico.ca,13365122,000000120060921,4,4,I dont now!,5
257404,23-SEP-11,22-SEP-11,John,,en,74.12.97.99,lou_k@sympatico.ca,13359680,000000120074761,4,4,,5
257405,23-SEP-11,14-SEP-11,Serina,,en,70.26.110.183,hwillett@sympatico.ca,13252966,000000119888624,4,3,,4
257406,23-SEP-11,22-SEP-11,Ameer,,en,70.26.110.183,hwillett@sympatico.ca,13357222,000000120059541,4,4,,4
257407,23-SEP-11,20-SEP-11,Syed Mustafa,,en,174.95.219.20,msaman@sympatico.ca,13332136,000000120006828,5,5,,5
257408,23-SEP-11,22-SEP-11,Hugo,,en,76.64.197.20,vanda.richard@sympatico.ca,13365026,000000120077446,3,2,start by doing things right the first time.  I am having so many problems with Bell.  I am seriously considering taking my business to another service provider.  ,1
257409,23-SEP-11,19-SEP-11,Cecilia,,en,70.26.146.214,don_woods@sympatico.ca,13309530,000000119977984,1,2,"answered the first time, the line went to busy after 5 minutes of waiting.  there is a systemic problem with my internet service.  I also don't feel i'm getting my money's worth from bell.  my wife in now retired and i'm next. we spend too much for bell and other options are available.",2
257410,23-SEP-11,22-SEP-11,Ahmed Khalil,,fr,69.156.163.146,geolou@sympatico.ca,13356428,000000120058808,4,4,,4
257411,23-SEP-11,22-SEP-11,Noureddine,,fr,69.156.163.146,geolou@sympatico.ca,13356430,000000120061710,4,4,,4
257412,23-SEP-11,22-SEP-11,Nikitha,,en,70.29.130.5,jchastings@sympatico.ca,13357752,000000120056756,5,4,Nothing,5
257413,23-SEP-11,22-SEP-11,Etienne,,en,70.48.6.5,lbfletcher@sympatico.ca,13359308,000000120072139,3,3,I think the tech did everything he could and he thinks it might be our computer but we just had the computer all fixed and cleaned up at the urging of a Bell tech last week. Computer guy says it is our modem and the Bell guy said it looks like the computer. Bell guy sent us a new modem to try and prove it is actually the computer....we will see,4
257414,23-SEP-11,22-SEP-11,Casey,,fr,70.30.150.5,gaetanlaine@sympatico.ca,13356280,000000120070124,3,2,,3
257415,23-SEP-11,19-SEP-11,Koussay,,fr,174.93.31.102,simone.rouard@sympatico.ca,13319304,000000119985606,5,3,,4
257416,23-SEP-11,22-SEP-11,Perumalla,,en,76.65.40.166,waynes.dormer@sympatico.ca,13365270,000000120054430,5,5,,4
257417,23-SEP-11,22-SEP-11,Anne,,en,74.15.44.97,mvanbelle@sympatico.ca,13361182,000000120067599,4,4,"I changed my internet usage from 2 gb to 40 gb that will cost me an additional 5.00 per month but I cannot see any change when I view my tracker internet usage. it still says 2 gp allowed, what's up with that",4
257418,23-SEP-11,22-SEP-11,Yosimar,,en,69.158.27.109,mbodn@sympatico.ca,13360508,000000120054171,5,4,"

nothing--- great work, good communication ",5
257419,23-SEP-11,05-SEP-11,Brahim,,fr,174.94.109.37,tlemcen13@sympatico.ca,13143092,000000119669568,1,2,"la connection et toujour sa part et revien ,et aussi j,ai toujour des problem avec ma facture ,les agents promis des chose mais je trouve d'autre chose different sur ma facture .le fate qui ma pousse d'annuler le compte .",1
257420,23-SEP-11,22-SEP-11,Stacey,,en,74.14.144.126,davefax@sympatico.ca,13354744,000000120069097,5,5,,5
257421,24-SEP-11,23-SEP-11,Daniel,,fr,174.88.182.63,lanjac01@sympatico.ca,13373120,000000120083210,1,1,"Regles le probleme aurait ete tres bien, maíz il es t roí pues la",1
257422,24-SEP-11,16-SEP-11,Srinivas,,en,174.92.87.145,carol-robertson@sympatico.ca,13277084,000000119918521,5,5,"Nothing.  Your rep Grant solved the email problem, providing me with a visual screen to monitor throughout.  He also enabled systems that the sympatico rep had disabled during modem installation a day or two prior, which had left my computer open to attack.  He was outstanding, better than any service I could have hoped for.",5
257423,24-SEP-11,22-SEP-11,Jesus,,en,70.29.146.22,rmazzarelli@sympatico.ca,13362876,000000120077532,5,5,"the service was outstanding and on target, it was very efficient and solved all the situation.",5
257424,24-SEP-11,12-AUG-11,Natalia,,en,174.94.61.38,hpulleyb@sympatico.ca,12883527,000000119125247,2,2,,3
257425,24-SEP-11,21-SEP-11,Zaki,,fr,69.157.224.158,racineinox@bell.net,13348342,000000120036207,5,5,rien de mieux n'aurais pu etre fait,5
257856,24-SEP-11,23-SEP-11,Aleem,,en,50.101.150.151,lavenderforest@sympatico.ca,13373184,000000120081242,5,5,I was very pleased at having my problem solved so quickly and easily.  I had to upgrade my mac to be able to connect a new printer and it cancelled my internet connection and Aleem fixed it right away . Thank you  Betty Patterson,5
257857,24-SEP-11,23-SEP-11,Rajni,,en,70.24.17.117,d_appleby@sympatico.ca,13368638,000000120102737,5,5,,4
257858,24-SEP-11,23-SEP-11,Mounira,,en,204.101.237.139,amanganiello@sympatico.ca,13366530,000000120094766,5,4,Anthony was very helpful. ,4
257859,24-SEP-11,23-SEP-11,David,,en,64.231.167.216,hansfrick@sympatico.ca,13370894,000000120099173,4,5,,5
257860,24-SEP-11,23-SEP-11,Reuben,,en,70.50.197.71,e.brown@sympatico.ca,13369538,000000120085603,1,1,"Use fluent English speakers
Improve sound quality(was barely audible & crackly)",2
257861,24-SEP-11,23-SEP-11,Asiya,,en,174.92.12.87,jackskat@sympatico.ca,13371496,000000120084895,4,5,"this was the smoothest call I have ever made to Bell for assistance!!Asyia spoke fairly good English and solved my problem using Desktop Remote. I don't really like that method, but it works well.",3
257862,24-SEP-11,23-SEP-11,Mohammed shafeeq,,en,174.91.122.245,cjulie@sympatico.ca,13368260,000000120083366,5,4,,4
257863,24-SEP-11,23-SEP-11,Thitola,,en,174.91.135.107,bandjduncan@sympatico.ca,13367043,000000120097744,5,5,"Nothing, the person I talked to was extremely helpful and thorough with my problem.",5
257864,24-SEP-11,23-SEP-11,Eliena,,en,65.94.89.88,rgoldenberg@sympatico.ca,13376344,000000120080326,5,4,nothing,5
257865,24-SEP-11,23-SEP-11,Troy,,en,70.49.238.93,cro145@sympatico.ca,13368534,000000120095695,5,5,,5
257866,24-SEP-11,22-SEP-11,Marc,,en,65.92.208.50,kouzi@sympatico.ca,13359020,000000120062570,5,4,,4
257867,24-SEP-11,23-SEP-11,Gregory,,en,184.145.56.215,molkan@sympatico.ca,13374820,000000120083582,4,2,,4
257868,24-SEP-11,23-SEP-11,Andrea,,en,174.91.4.29,kelly.benn@sympatico.ca,13372762,000000120091851,1,1,"Have fixed the problem FINALLY.  I called about this on July 22 and after spending over a hour on the phone was assured it had been resolved.  Only to find it has NOT and still is NOT!.  As soon as I have my business website up and running with email capabilities, I will be dropping Bell service like a scalding rock.  But for needing to keep my specific email address until that happens, I would already be gone, simply because of the crappy technical service. Never mind that problems can't seem to get fixed, some reps have foreign accents that make it near impossible to understand what the hell they are saying AND most first line reps have ZERO bloody clue about technical issues.",1
257869,24-SEP-11,23-SEP-11,Joshua,,en,67.70.154.158,bnovakovich@sympatico.ca,13367398,000000120102249,5,5,"nothing more, agent was extremely helpful",5
257870,24-SEP-11,23-SEP-11,Grant,,en,174.92.97.48,rplayer@sympatico.ca,13376714,000000120092526,5,5,The technician (Grant) tried hard and offered to look into the matter and call back in two hours. He did call back with information that helped solve the problem.,5
257871,24-SEP-11,23-SEP-11,Hugo,,en,65.92.64.16,mikecrosby@bell.net,13374656,000000120084866,5,5,,4
257872,24-SEP-11,22-SEP-11,Adam,,en,70.27.191.183,hxp625@sympatico.ca,13357224,000000120056437,1,1,"I have been using BELL phone and internet for more than 4 years. I moved resently, I am supposed to get six months free for both services without any condition. But the internet service couldn't meed to deal. Firstly, I was offerred 6 month free with 2 years contract, but this is never applied to my account. I called on Sept 22, ended up with 50% off on my base internet price for a year without any contract. However, I feel it is still not good for me. I am wondering if I can get a deal for my internet service that there is no cap on the internet usage, or double the internet usage limit (now my internet usage limit is 140 GB, but I need to pay $10).",
257873,24-SEP-11,20-SEP-11,Nicholas,,fr,67.68.212.234,despatisrobert@sympatico.ca,13325452,000000120015233,5,5,lE SERVICE BELL AURAIT PUS ME DONNER SATISFACTION AVANT. LES DIFFUCULTÉES DATENT DEPUIS LE 25 AOUT ET ILS Y A EU DE NOMBREUSES DEMANDES POUR CORRIGER VOS ERREURS.,1
257874,24-SEP-11,23-SEP-11,Gavin,,en,69.159.15.60,ralph.frantz@sympatico.ca,13376124,000000120084893,4,5,,4
257875,24-SEP-11,23-SEP-11,Venkatesh,,en,76.65.18.45,ruth.burk@sympatico.ca,13376784,000000120104417,2,1,"I am not sure that there is anything you could have done. .. perhaps checked the strength of the signal from your end, as it was very low here.",2
257876,24-SEP-11,23-SEP-11,Patrick,,en,184.145.61.150,glenda.milrod@sympatico.ca,13370607,000000120098908,4,3,completed the wireless connection which meant I called again this morning and spoke to Martin Francis who didfix the problem,4
257877,24-SEP-11,23-SEP-11,Christianne,,en,207.245.40.42,dacbedford@sympatico.ca,13368652,000000120097953,4,4,"While my call was handled well yesterday, overall, I have received terrible treatment from Bell (internet, cellular in particular) over the last 2-3 years. As a result, services are being cancelled as my commitments to Bell are completed.",1
257878,24-SEP-11,23-SEP-11,David,,en,76.65.16.75,daniel.masin@sympatico.ca,13368720,000000120087600,1,1,"You sold me a cell phone with the assurance that it was a reliable phone after returning one that was defective. Four months after sending it in for repair, it was finally admitted the phone was lost. You forced the purchase of another phone at full price and I spent another 200-300 on accessories. Immediately after purchasing the 2nd phone I found out that months before Bell knew it was having problems with the phone not being able to send out emails, a manufacturing problem. Now this week Bell expects me to again buy another phone and will credit my account. How can you expect a customer to buy 3 cell phone in less then one year?? Review my one bill account and tell me why in god's name I should recommend Bell???????????? ",1
257879,24-SEP-11,23-SEP-11,Karla,,en,76.64.41.200,william.scott1@sympatico.ca,13378690,000000120097729,5,5,Nothing,5
257880,24-SEP-11,23-SEP-11,Richard,,en,174.92.143.54,ccourchesne@bell.net,13367944,000000120096026,5,5,"nothing, richard understood my problem
and took care of it.",4
257881,24-SEP-11,23-SEP-11,Cath,,en,67.193.81.131,frww@sympatico.ca,13370216,000000120084768,3,1,I don't think it is fair that 30 day notice has to be given for cancelation of internet service when I can cancel my phone immediately.,2
257882,24-SEP-11,23-SEP-11,Cori,,en,76.69.0.182,gcralle@sympatico.ca,13370390,000000120098830,5,5,,5
257883,24-SEP-11,23-SEP-11,Sana,,en,174.94.2.208,rs.golemba@sympatico.ca,13376740,000000120094309,4,3,,5
257884,24-SEP-11,23-SEP-11,Bettaib,,fr,76.69.230.47,miparadis@sympatico.ca,13374712,000000120086405,5,5,"Rien à dire, tout a été très bien.",5
257885,24-SEP-11,23-SEP-11,Stephan,,en,70.26.13.97,grahame.aitken@sympatico.ca,13370694,000000120088986,4,4,The problem turned out to be a network failure.  I would have thought that the tech should have zeroed in on that sooner.  Network came back within the hour but had nothing to do with the support call.,4
258383,22-SEP-11,21-SEP-11,Med nejib,,fr,184.148.179.164,lalphonse@sympatico.ca,13345010,000000120048221,4,4,J'ignore pourquoi mon système n'a pas fonctionné pendant une semaine donc je ne suis pas en mesure d'évaluer à 100% la qualité du service de Bell puisque ça fait plusieurs fois que j'ai des problèmes de connexion.  La dernière fois c'était une erreur d'un employé qui avait changé mon code d'accès et ça m'a fait perdre 2 heures au téléphone pour résoudre le problème.,3
258384,22-SEP-11,20-SEP-11,Amy,,en,184.145.12.182,fernando.peres@sympatico.ca,13326542,000000120017372,5,5,This time it was fine,5
258385,22-SEP-11,20-SEP-11,Ilona,,en,76.68.175.122,ivan96280@bell.net,13328066,000000120013624,5,4,,4
258386,22-SEP-11,20-SEP-11,Shinoj,,en,70.52.230.76,cleo2007@sympatico.ca,13324598,000000120022439,5,5,nothing,5
258387,22-SEP-11,13-SEP-11,Amany,,fr,70.55.160.208,toto1@sympatico.ca,13246627,000000119836544,2,1,"Après 4 appels pour recevoir le modem-routeur j'attend toujours de le recevoir et tout ça dure depuis 1 mois et quelques jours.J'ai toujours les memes excuses et les meme promesses a chaques appels qui durent minimum 1 hrs.
Ma conjointe a appeler un superviseur aujourd'hui pcq pour moi Bell je ne suis plus capable.C'est dommage pcq je suis client de bell depuis plus de 25 ans.Un conseil;réveillé vous Bell car la concurence est la et après discussion avec mes compagnons,chacun a une mauvaise expérience avec Bell.

Un client très déçu.......
",1
258388,22-SEP-11,19-SEP-11,Aidin,,en,70.54.60.91,brian-greenway@sympatico.ca,13307596,000000119983960,4,4,,5
258389,22-SEP-11,21-SEP-11,Emna,,fr,76.65.79.223,r0bitaille.pierre4@sympatico.ca,13348298,000000120038450,1,1,"avoir du perssonel competant.
probleme a ete regle par mon tecnicien
qui aurais du etre regler par bell.",3
258390,22-SEP-11,20-SEP-11,Khouloud,,fr,174.88.177.139,mguerra@sympatico.ca,13331654,000000120006075,3,1,"J'ai toujours un probleme intermittant de connection.
Si je deconnecte le modem pour plus de 3 minutes et le reconnecte ca fonctionne !
Je crois que mon modem est defectueux!
Quel est la procedure pour le remplacer, il est en location avec vous.
Merci
",2
258391,22-SEP-11,14-SEP-11,Sandra,,en,67.71.61.136,salexander69@sympatico.ca,13258944,000000119873202,3,3,I would like to have been offered a credit for the approximately two weeks I was without inernet service. This not the first time I have issues with my internet service.,2
258392,22-SEP-11,13-SEP-11,Adel,,fr,184.146.251.231,gobeil276@sympatico.ca,13238268,000000119860487,5,4,Faire un suivie avec l'appel précédent,4
258393,22-SEP-11,21-SEP-11,Benazir,,en,64.231.163.144,hygaard@sympatico.ca,13343130,000000120049585,5,5,nothing...service was exellent!!,5
258394,22-SEP-11,20-SEP-11,John,,en,70.49.173.167,babaxter@sympatico.ca,13323092,000000120024065,4,3,,4
258395,22-SEP-11,21-SEP-11,Nizar,,fr,65.94.5.187,naaabk6@bell.net,13347108,000000120047042,5,5,,4
258396,22-SEP-11,20-SEP-11,Anne-Marie,,en,69.158.115.88,rene.march036@sympatico.ca,13333892,000000120002801,3,3,"I have been paying for HS internet service for 1.5 years but it was only 1.75mbits, its now 6. I should be refunded the extra money, Rene",4
258397,23-SEP-11,22-SEP-11,Noureddine,,fr,74.14.189.85,besner_3@sympatico.ca,13353244,000000120067226,4,5,Simplement augmenter le timbre de voix pour éviter de le faire répéter,5
258398,23-SEP-11,22-SEP-11,Michelle,,en,184.151.127.232,kdarcy@sympatico.ca,13358774,000000120070786,4,4,,4
258399,23-SEP-11,22-SEP-11,Sana,,fr,76.68.188.191,aime.keroack@sympatico.ca,13352228,000000120057135,4,4,rien de plus. le technicien est competant il a change ce qui etait defectieux.,5
258400,23-SEP-11,22-SEP-11,Mauricio,,en,76.64.29.241,pcitron@sympatico.ca,13361960,000000120079594,,,"How stupid is Bell? You send the new password to the very email account that is blocked.

I was without service for almost 12 hours and it cost me mightily. I'm a writer and I had deadlines to get in. I also missed 50 emails. I phoned in the morning when i realized my account was blocked and after the technician tried a few things, he said he had to take it to a high technician and I would be sent the results. I also completed the info that was on the internet about how to unblock an account. 

I finally phoned again in desperation around 10 in the evening when I got home. That's when I found out my account was cleared.

When my emails came in, there were three messages from Bell with a new (and different) password. Why would you send the new password to a blocked account?

During this time, I could not access my hotmail account (which was the alternate) because it always reverted to sympatico. I was screwed.

In a word, I'm furious. That's why I'm not filling out this survey, but doing the not sures or no opinions. It's not the technician's fault. I could have been on email much earlier. 

The technicians were fine, particularly the second one. The company was incompetent.

",
258401,23-SEP-11,21-SEP-11,Sudhakar,,en,69.158.163.91,rsmaxwell@bell.net,13349062,000000120037019,2,3,I do not like having customer service over seas.  we should be supporting jobs in Canada plus it is very difficult to understand due to the strong accent.  ,
258402,23-SEP-11,22-SEP-11,Moncef,,fr,70.26.233.198,rodrollande@bell.net,13363010,000000120060352,4,5,,5
258403,23-SEP-11,22-SEP-11,Irving,,en,70.27.61.192,finkenzeller@sympatico.ca,13355990,000000120058325,4,4,,4
258404,23-SEP-11,21-SEP-11,Nelson,,en,70.49.179.229,hipgrave@sympatico.ca,13342992,000000120050894,1,1,"The first technician we dealt with worked with me for over an hour with no resolution to the problem. He upgraded my inquiry and passed me on to another technician. The second technician was very difficult to hear and I felt that he had absolutely no idea how to fix the problem. After more than 2 hours on the phone he told me there was nothing he could do. If I wanted internet access just to keep trying to reset my modem every two hours. He said if that didn't work call back. He promised to look into the matter further and call me back but never did. 
On the 22nd I spoke with Allias at Bell and he was able to resolve the issues we had been having in less that 20 minutes!!! He should be commended for his skills and great customer service unlike the two individuals I dealt with the day earlier.",1
258405,23-SEP-11,22-SEP-11,Sabrine,,fr,70.52.100.187,rejaneft@sympatico.ca,13362678,000000120058890,5,5,"La personne a tout fait pour m'aider et
a pris le temps",5
258406,23-SEP-11,22-SEP-11,Ines,,fr,70.29.255.134,bourdeau.desmarais@sympatico.ca,13353462,000000120071566,2,4,"Manque de synchonisation incroyable, de la part d'une entreprise aussi importante que la vôtre.
Nous avons connu des interruptions de service, et de nombreux problèmes de ligne téléphonique, et ensuite d'internet, durant 14 jours en septembre. Soi disant à cause des problèmes de centrale.
Heureusement que M. Luc, le technicien qui nous a contacté hier, en fin d'après-midi, connaissait son métier et la solution à nos problèmes de ligne Bell. 
Êtes-vous certains que les préposés, se trouvant en Tunisie, possèdent une bonne connaissance de nos problématiques géographiques ?
Pas certain.
Richard Bourdeau",
256933,25-SEP-11,23-SEP-11,Sebastian,,en,70.50.22.168,victoria.deakin@sympatico.ca,13378476,000000120096094,3,3,"I upgraded my internet service from basic to Fibe12.  I understand that I need to return my old modem to Bell.  I was waiting to receive a package and information by mail to explain to me how to do this.  Being concerned that I would be charged by Bell, I decided to call to explore the status of this process.  I found that no information had been sent to me; on this basis I requested a package be sent to me.  I have been told that this package will arrive some time early this week.

My experience would have been better if: (a) the technician that came to my house to install the new modem took the old modem away; or (b) if that technician provided me with the package and information to return the old modem.",3
256934,25-SEP-11,23-SEP-11,Baltharaj,,en,65.95.93.4,eleanor.bryant@sympatico.ca,13369654,000000120103969,5,5,"I have an official complaint. This has nothing to do with the assistance from Baltharaj.

I had an appointment booked with a Bell Service technician for Friday, September 23rd from 5 p.m. to 9 p.m. ET. My service confirmation number is 3418678.

I had to leave work early to make sure I was home by 5 p.m. to await the Bell Technician to 111 Pacific, Apartment 1502.

I called at 8:45 p.m. to the call centre and chatted with Baltharaj to see if he knew where the Bell Technician was.

At the same time my boyfriend fiddled with my DSL modem and my wireless router and managed to hook-up my internet.

Questions:
1) Why did I need to leave work early and sit at home for 4 hours if no technician was going to arrive.
2) Why did no one contact to tell me they were not coming
3)My boyfriend has Wind due to his frustrations with Bell. How can I justify continuing with Bell if I get treated like this?  I have always been a loyal customer, and yet I was played a fool.
4) If my phone was already hooked up, why wasn't I just told?
5) Why did Bell send me a DLS modem/wireless modem equipment that I did not need, and with no explanation why. It was an unsolicited shipment.

I am extremely disappointed. I am fighting to keep Bell (especially since my partner is fighting for Wind), but the service is so disappointing, I'm not sure why I am?

I would like a response.  My telephone number is 416.525.2792.

My complaint has nothing to do with the assistance from Baltharaj.

Thank you,
Eleanor Bryant


",1
256935,25-SEP-11,24-SEP-11,Edwin,,en,184.144.18.49,john.miljan@sympatico.ca,13383414,000000120113638,4,4,,4
256936,25-SEP-11,24-SEP-11,Rolando,,en,70.27.28.114,ewstanley@sympatico.ca,13381912,000000120112674,4,4,,4
256937,25-SEP-11,24-SEP-11,Imran,,en,74.14.201.179,Bakerdeb@sympatico.ca,13379060,000000120107255,3,4,"Employ the people that support your business, like Canadians.  Very insulting and angers most subscribers",2
256938,25-SEP-11,21-SEP-11,Karen,,en,64.229.11.90,ronawilson@sympatico.ca,13348938,000000120040551,,2,"I cannot be satisfies when my e-mail is still not working-only about 5% of the time I am able to connect.
I am getting icons questioning my virus protection although I have my protection through Bell.
Why I can connect sometimes and cannot is very disconcerting.
I will have a much better feeling when this matter is resolved.",
256939,25-SEP-11,16-SEP-11,Celina,,en,70.26.142.45,patanddennis@sympatico.ca,13284570,000000119936223,2,2,You could have notified us that you were going to cut the e-mail off.  ,3
256940,25-SEP-11,24-SEP-11,Adnan,,en,69.159.62.144,mcharland1@bell.net,13384866,000000120111181,5,5,,
256941,25-SEP-11,20-SEP-11,Faten,,fr,65.92.81.221,nturcotte60@sympatico.ca,13332646,000000120016147,4,3,rien,4
256942,25-SEP-11,24-SEP-11,Stephen,,en,67.68.21.166,ecmcenroe@sympatico.ca,13381688,000000120112442,1,1,,1
256943,25-SEP-11,20-SEP-11,Sarra,,fr,65.92.81.221,nturcotte60@sympatico.ca,13332648,000000120017374,4,3,rien,4
256944,25-SEP-11,24-SEP-11,Mohammed,,en,174.92.49.47,chucku@bell.net,13380736,000000120110837,4,3,No one could explain how I incurred $16.35 usage charge for the month of February when I was in Florida from December 2010 to April 2011 and everyting was unpluged?,3
256945,25-SEP-11,23-SEP-11,Michael,,en,76.69.64.4,younghwa.lee032@sympatico.ca,13378858,000000120080987,4,4,I DON'T LIKE SURPRISE BILL PRICE SINCE I MADE CLEARE FROM BEGINNING UNABLE TO EFFORT IT DUE TO LIMITTED INCOME.,3
256946,25-SEP-11,24-SEP-11,Luis,,en,76.64.9.88,louis.sigouin@sympatico.ca,13384346,000000120109383,1,1,fix my problem,1
256947,25-SEP-11,23-SEP-11,Leni,,en,74.12.46.220,djames7@sympatico.ca,13369188,000000120088177,5,5,,5
256948,25-SEP-11,22-SEP-11,Stephan,,en,74.15.82.76,cgilroy@sympatico.ca,13353940,000000120076989,3,2,"One of my email accounts was blocked.  However, as I didnt have access to a cellphone with texting capability, my problem could not be resolved by the Bell rep.  He had to put in a request to Microsoft and stated that it could take up to 72 hours to unblock the email account which in my opinion was unacceptable.  Bell should have the 'power' and capability to unblock accounts on their own other than only the automated cell phone texting (for example, via over the phone with the Bell rep or via an email to another account).",3
256949,25-SEP-11,24-SEP-11,Nizar,,fr,76.68.166.189,guycroteau@sympatico.ca,13382478,000000120106855,3,1,Proposer des alternatives,3
256950,25-SEP-11,24-SEP-11,Mehdi,,fr,96.10.100.108,andre.landry057@sympatico.ca,13379614,000000120113980,4,3,,5
256951,25-SEP-11,23-SEP-11,Sarah,,en,70.52.159.55,dashaw@sympatico.ca,13368816,000000120084144,4,4,"Pass word problems at Bell, had to reset?? Not my side.",3
256952,25-SEP-11,24-SEP-11,Mariela,,en,70.27.36.39,aubrecw@sympatico.ca,13379902,000000120110780,2,2,Repair Problem,1
256953,25-SEP-11,19-SEP-11,Ronald,,en,207.219.69.205,mschleifer@bell.net,13316306,000000119991651,1,2,"
I regret so much living oír service to Bell Canada, This so called ""Ash Lala ""Bell representative said he would bundle home phone, Internet tv for a cost of $129.90 incl. taxes and now we receive a bill for $299.
Mr Ash Lala told us we would get two receivers, now we get a bill for $13.86/month for receiver.
We were told the tv would be a 2 years contract, my statement says 3 years, come on Bell, this is out of whack.

I'm so disappointed with Bell & those lieing sales crooks u hired to deceive customers.",1
256954,25-SEP-11,24-SEP-11,Youssef,,fr,70.53.191.234,jean908@sympatico.ca,13383108,000000120109691,5,5,,5
256955,25-SEP-11,24-SEP-11,Aquiles,,en,216.209.115.126,elephant.lake@sympatico.ca,13381756,000000120118147,4,4,"
give me high speed.  still on dial up, and it suchs.  Not your fault, but we were promised high speed by the end of summer.  lines are up, but no server for our area yet.",4
256956,25-SEP-11,06-APR-10,Fatiha,,en,174.92.71.40,fernarmstrong@bell.net,8348051,000000107551995,5,5,satisfied with evey questions and work completed ,5
256957,25-SEP-11,24-SEP-11,Ajay,,en,69.159.76.162,trotgren@sympatico.ca,13387776,000000120118336,5,5,,5
256958,25-SEP-11,24-SEP-11,Baltharaj,,en,174.88.25.182,dsm@sympatico.ca,13381612,000000120118844,5,5,,3
256959,22-SEP-11,21-SEP-11,Maher,,en,70.49.175.163,roblynn@sympatico.ca,13348844,000000120049659,3,2,,3
257426,24-SEP-11,23-SEP-11,Jamila,,fr,74.15.227.206,delislelalonde@sympatico.ca,13369006,000000120092072,4,4,me donner mon nombre total de gig utilisé au moment de mon appel,4
257427,24-SEP-11,23-SEP-11,Oscar,,en,70.31.43.10,gary.hope067@sympatico.ca,13370330,000000120091458,1,1,"It took 9 phone calls to have ur service moved from our old address to our new one 3 blocks away. One lady even told us that there was no internet service in our area. We received calls from bell that there was a problem with our request and that we would have to contact the service department, that should be all in house, the service department should be the ones contacting us for a resolution. The is suppost to be customer service instead we found ourselves doing all the leg work spending too many hours on the phone! The service was a week later being resolved and you were given 3 weeks notice. ",1
257428,24-SEP-11,23-SEP-11,Med Amine,,fr,65.92.39.221,y.rajotte@sympatico.ca,13378780,000000120104914,1,1,,1
257429,25-SEP-11,15-SEP-11,Jorge Alberto,,en,65.95.209.92,extance@sympatico.ca,13265434,000000119907531,5,5,"nothing, great service",5
257430,25-SEP-11,21-SEP-11,Wynbert,,en,65.95.187.201,dolnycky@bell.net,13341180,000000120045867,1,1,"you really cannot get any resolution without speaking with a senior technician.  Further the information changed from one person to another and quite frankly this inconsitency resulted in 3 hours of frustration on the phone and, in the end, no resolution.  I spoke with literally 12 agents, lost connection with 3, hung up on 2 (after waiting for over 20 minutes for each) and was told off by one.  I am so disappointed and irritated that I spent my time after researching other internet providers.  And be mindful that the issue is still not resolved.",1
257431,25-SEP-11,23-SEP-11,John,,en,70.49.242.128,lynch_5@sympatico.ca,13373688,000000120103234,5,4,,4
257432,25-SEP-11,07-SEP-11,Ramzi,,fr,69.159.168.123,myqui1@sympatico.ca,13170454,000000119727772,2,2,,5
257433,25-SEP-11,24-SEP-11,Mukesh,,en,64.228.146.82,fatima.medina059@sympatico.ca,13381972,000000120105613,4,4,i am satisfy,4
257434,25-SEP-11,23-SEP-11,Selene,,en,74.14.196.185,lauden@sympatico.ca,13373168,000000120092867,5,5,"Nothing, service was great",5
257435,26-SEP-11,21-SEP-11,Habib,,fr,70.31.239.203,g.carpentier@sympatico.ca,13342126,000000120028652,5,5,tout a été fait,5
257436,26-SEP-11,25-SEP-11,Iris,,en,65.92.188.173,keith.pickett@sympatico.ca,13391597,000000120124538,5,5,"not a thing,all questions answered,minimum waiting on hold, polite and efficient service.",5
257437,26-SEP-11,22-SEP-11,David,,en,76.69.103.156,kevin_rose@bell.net,13358870,000000120062268,4,3,"I am happy with Bell customer service agent I spoke to on the phone.  He was helpful and polite.
I am VERY Unhappy with installation and Bell service in general.  As a new Ontario resident, I experienced problems in every aspect with BELL. For 3 days, for 3 hours each,  I was on the phone with problems.
1) TV connection - the installer did not install my bedroom cable as I asked him with a plug at the wall so I could move my furniture around and he was very sloppy leaving cables dangling in my basement.  I now have a cable cord across my bedroom floor.  My cable also went out of service on one TV after the installer drove away.
2) One day after installation the Internet was out of service.  After a service call, a Second installer did a great job and fixed things properly.  He said first installer did not make connections correctly.  First installer also cut his finger and left blood on my office wall.
3) I spent 3 hours on the phone with customer service solving issues with the download of Bell Security Program on my computer.
4) I was going to purchase my new cell phone with BELL but will never do this, nor recommend BELL to anyone.
5) I purchased Bell TV, Phone & Internet service in my new house because previous owners had a dish.  I would like to get out of my BELL contract permanently with no cancellation fees.  I have truly had very poor experience with Bell.
",1
257438,26-SEP-11,25-SEP-11,Carlos,,en,174.88.170.45,sbond@sympatico.ca,13393994,000000120126159,4,3,,4
257439,26-SEP-11,25-SEP-11,Karina,,en,174.89.103.184,mdbon@sympatico.ca,13392494,000000120128598,4,3,"My problem was related to being able to connect a tablet to WiFi.
Although the representative wasn't able to solve the problem she gave me enough information to solve it myself.  The solution was to enter the MAC details into the Bell page and allow the device. She was the person who showed me where the Bell page was.  ",5
257440,26-SEP-11,25-SEP-11,Reginald,,fr,67.70.77.42,francine.vg.cote@sympatico.ca,13390340,000000120121812,1,1,le conseiller m'a chanté de bétises il s'est radouci quand je lui ai dit que je vous ferais part de sa conduite,1
257441,26-SEP-11,25-SEP-11,Rolando,,en,70.53.57.168,thomas.morrissey@sympatico.ca,13394544,000000120123787,4,4,,5
257442,26-SEP-11,23-SEP-11,Moses,,en,76.65.26.162,higginstrio@sympatico.ca,13371112,000000120090352,1,3,"On the first call the bell rep tried to upsell the phone service. I thought the objective was to fix the internet not use it as a selling opportunity. When fixed they set the speed to 2.5 as they said it was our profile yet we are paying for 5 mps speed. 
This after we had the speed fixed a few weeks ago to 5mps. On that repair we had to wait more than 48 hours to have it fixed. It was only fixed after I called 50 hours later. 
We ran several months with less than the speed we paid for, we had to wait more than 48 hours to get it fixed, weeks later bell tries to upsell the phone sevice before fixing the internet then it is reset to less than the speed we pay for because you had the wrong profile. 
To improve the experience
1. give the speed the customer pays for,
2. fix the problem and do not use it as an opportunity to upsell
3. get the customer profile correct.",1
257443,26-SEP-11,23-SEP-11,Shalini,,en,70.49.180.106,shadow51@bell.net,13377208,000000120085632,2,3,Update system as promised not 2 days later,2
257444,26-SEP-11,25-SEP-11,Brent,,en,70.52.252.46,mulgrew@sympatico.ca,13392846,000000120131044,1,1,Fixed my problem,1
257445,26-SEP-11,22-SEP-11,Andrea,,en,174.89.60.169,marksoned@sympatico.ca,13360282,000000120071295,4,4,,5
257446,26-SEP-11,25-SEP-11,Jean,,en,69.158.65.185,brendanchan@sympatico.ca,13389174,000000120126980,4,4,I waited for almost 20 minutes before an agent could help me.  Reduce the wait time please.,4
257447,26-SEP-11,24-SEP-11,Moses,,en,70.48.231.191,rogerivey@bell.net,13386512,000000120108911,5,5,Nothing - it was the best eperience I have had from any service!,5
257448,26-SEP-11,25-SEP-11,Ritwik,,en,174.89.112.109,fred.westman@sympatico.ca,13390372,000000120124487,5,5,Nothing--- Ritkin was excellent,5
257449,26-SEP-11,20-SEP-11,Haricharan,,en,70.55.3.146,chrisyak@sympatico.ca,13324488,000000120024539,4,4,"total length of call to resolve my issue was excessive, with most of it being wait time ",3
257450,25-SEP-11,23-SEP-11,Imen,,fr,69.156.64.216,cl104462@sympatico.ca,13368268,000000120085659,4,4,,4
257886,23-SEP-11,22-SEP-11,Abir,,fr,70.29.146.13,lise388@sympatico.ca,13359580,000000120055512,5,2,La nature du problème relevait d'un technicien. Cela dépassait ce que bell pouvait m'offrir comme service.  C'est la raison pour laquelle j'ai répondu < pas vraiment > à la question # 2.,5
257887,23-SEP-11,21-SEP-11,Tanya,,en,142.142.23.205,dmartincan@sympatico.ca,13341134,000000120033770,1,4,"During initial call, I was routed to 3 different individuals who could not help.  The 3rd person told me I but conferenced with someone else and I was hung up on.  When I called back, the first person I talked to was able to resolve issue and answer all my questions.  When I asked to speak to a supervisor during initial call, I was told it was not possible as one was not available.  How about staffing call centres with staff that can help and making supervisors avaialble when required. I spent close to 1 hour on the phone...mostly on hold...and my quesitons were finally answered in less than 3 minutes.",2
257888,23-SEP-11,22-SEP-11,Walter,,en,64.231.178.45,dianelo@sympatico.ca,13355126,000000120054467,4,4,nothing,4
257889,23-SEP-11,22-SEP-11,Divya,,en,65.95.141.194,keurog1@sympatico.ca,13358862,000000120058053,5,5,,5
257890,23-SEP-11,22-SEP-11,Mark,,en,72.14.174.58,lou.reda@sympatico.ca,13359678,000000120079068,5,5,,5
257891,23-SEP-11,22-SEP-11,Vijayashanti,,en,70.49.241.91,lupensa@sympatico.ca,13359810,000000120058465,4,4,"I would have liked the representative to
speak more slowly and louder. I asked her to do this and she did - this I appreciated and thanked her.",4
257892,23-SEP-11,22-SEP-11,Moez,,fr,70.52.74.179,legaultbeaudry@sympatico.ca,13359372,000000120056658,4,4,me prévenir avant d'avoir été obligé d'appeler pour une augmentation aussi importante de mon service d'internet. Je sais que cela procure plus d'argent à la compagnie sauf je deviens une cliente insatisfaite de ne pas avoir été informé avant 65$ de plus par mois c'est beaucoup???????????,3
257893,23-SEP-11,22-SEP-11,Jean,,en,69.159.186.226,burdo@sympatico.ca,13353632,000000120072791,4,4,"Provide ONE PHONE NUMBER ONLY for Internet, T.V., Phone and Cell Phone Service instead of having to call four different phone numbers.",4
257894,23-SEP-11,22-SEP-11,Sowjanya,,en,70.52.222.21,jimraetoronto@bell.net,13358060,000000120067485,4,4,,4
257895,23-SEP-11,21-SEP-11,Anne-Marie,,en,67.70.90.58,pete.heseltine@sympatico.ca,13347918,000000120043423,5,5,"Ann Marie couldn't have been more helpful. She is an asset to the company, and it is so good to speak to someone who speaks English, and can be understood.",5
257896,23-SEP-11,20-SEP-11,Khan,,en,184.151.63.224,j.mervart@sympatico.ca,13328112,000000120005558,5,5,,5
257897,23-SEP-11,22-SEP-11,Krishnan,,en,65.92.196.116,parrt@sympatico.ca,13361792,000000120077041,5,5,,5
257898,23-SEP-11,22-SEP-11,Justine,,en,65.92.110.220,marilynrasmusson@sympatico.ca,13360214,000000120068754,4,4,,2
257899,23-SEP-11,22-SEP-11,Grace,,en,65.94.59.212,cmcfadyen@sympatico.ca,13354288,000000120060924,2,2,My slow speed was not addressed properly. I'm paying for hi-speed and my pc is soooo slow. Have to constantly shut down and start over.,3
257900,23-SEP-11,22-SEP-11,Elyes,,fr,69.156.216.217,ve2cp@sympatico.ca,13365046,000000120065000,5,5,,5
257901,23-SEP-11,15-SEP-11,Suresh kumar,,en,65.92.152.63,m.corbei@sympatico.ca,13269480,000000119893573,2,2,"Train your people so that they can answer general questions, instead of requesting permission to drive the computer. I would be more inclined to let them take over, if they showed that they know their stuff. This applies to all three of the reps that I contacted this  month.",3
257902,23-SEP-11,20-SEP-11,Mohamed,,fr,70.26.111.180,lynedupont@bell.net,13330746,000000120019878,5,4,le jeune homme etait tres gentil mais parlait un petit peu trop vite.,5
257903,23-SEP-11,21-SEP-11,Monica,,en,70.29.65.16,cjorzech@sympatico.ca,13340082,000000120044651,5,4,This was the fourth time that I have contacted bell about the same issue over a period of three months.  I would have appreciated speaking to someone such as Monica my first time calling in order to avoid wasting four hours of my time.  She has been the one of the only knowledgeable and proactive agents whom I have spoken with in a long time.,2
257904,24-SEP-11,11-SEP-11,Rolando,,en,70.26.16.24,marilyn_williams5@sympatico.ca,13214446,000000119797179,1,1,Have someone on the line who knows what they are doing and speaks Canadain ENGLISH,2
257905,24-SEP-11,11-SEP-11,Karla,,en,70.26.16.24,marilyn_williams5@sympatico.ca,13214444,000000119796588,1,1,,2
257906,24-SEP-11,11-SEP-11,Stephen,,en,70.26.16.24,marilyn_williams5@sympatico.ca,13214442,000000119804688,3,3,Told finally on this call that there was something wrong with Your servers.  The prior two customer service calls the rep may feel like I was the one that had the problem but all along it was BELL,3
257907,24-SEP-11,21-SEP-11,Grant,,en,174.92.87.145,carol-robertson@sympatico.ca,13339672,000000120038444,3,4,"My internet settings were disabled by the Bell rep during new modem set-up.  Unfortunately they weren't 'enabled' afterwards.  I didn't remember this until later, and when I called a day or so later about one of our email accounts I asked the rep, Grant about this.  He did everything through my computer, with a visible screen and I could see exactly what he was doing.  We looked at the settings that had been disabled during my modem installation with Sympatico and they had been left disabled.  Grant enabled them with me.  I strongly suggest you bring in a system to check, or recheck, that when items/software/security systems which are disabled during modem installation, are enabled after the modem installation is complete. Otherwise, my security could have been off and my computer easily open to attack.
That said, the female rep who installed the modem with me was absolutely outstanding at everything else though!
",5
257908,24-SEP-11,23-SEP-11,Ronald,,en,74.12.251.99,jeanettewalsh1@sympatico.ca,13371816,000000120082224,2,1,Ron was very personable and tried to be helpful but his hands are tied.  He is not the one responsible for discontinuing Bell WiMAX in rural areas of Canada.  Please refer to the survey I filled in for Andrew,1
257909,24-SEP-11,23-SEP-11,Harjeeth,,en,174.88.174.145,kwolek.rhsd@sympatico.ca,13372998,000000120090361,5,5,,5
257910,24-SEP-11,14-SEP-11,Anis,,fr,70.53.218.95,pierrotm@bell.net,13257908,000000119888374,5,5,,5
257911,24-SEP-11,23-SEP-11,Omar,,en,69.159.84.80,ed.perl@sympatico.ca,13369584,000000120090907,5,5,,5
257912,24-SEP-11,22-SEP-11,Elyes,,fr,64.229.100.56,normand.warner@sympatico.ca,13361554,000000120075214,4,4,,4
257913,24-SEP-11,22-SEP-11,Jay,,en,174.91.56.205,yaghoubdr69@bell.net,13365506,000000120072317,5,5,,5
257914,24-SEP-11,21-SEP-11,Mauricio,,en,64.231.3.190,acdarling@bell.net,13337906,000000120043357,4,4,,5
257915,24-SEP-11,21-SEP-11,Sowjanya,,en,74.15.56.174,kevin.osullivan@sympatico.ca,13344692,000000120029014,1,2,Provide a better explanation on why a rate increase was split and put on one line (in the bill) as an addition and another line as a rate increase.  Didn't get a satisfactory answer.,1
257916,24-SEP-11,23-SEP-11,Sowjanya,,en,184.146.116.19,windyyam@sympatico.ca,13378700,000000120090588,5,5,,5
258407,22-SEP-11,21-SEP-11,Jason,,en,67.68.0.238,bcjsramage@sympatico.ca,13338868,000000120037081,5,5,nothng,4
258408,22-SEP-11,21-SEP-11,Leni,,en,183.83.193.243,jasweerbathan@sympatico.ca,13343514,000000120032840,5,5,,5
258409,22-SEP-11,21-SEP-11,Arlene,,en,76.69.40.216,boydquast@sympatico.ca,13339270,000000120039530,4,4,,5
258410,22-SEP-11,21-SEP-11,Gabin,,en,70.49.175.163,roblynn@sympatico.ca,13348842,000000120047051,4,3,Stop the regimental questionnaire from the prerecorded message.  Put real people on the phone.  And don't use out of country services.,4
258411,22-SEP-11,20-SEP-11,Mario,,en,70.27.188.84,hardy-fleurie@sympatico.ca,13327560,000000120005922,4,4,,3
258412,22-SEP-11,21-SEP-11,Mohammed,,en,76.66.162.212,jenosh@sympatico.ca,13343764,000000120029725,3,4,"this particular experience was ok.  But, every time I called on the chat line for help it was very time consuming and frustrating.  ",3
258413,22-SEP-11,06-SEP-11,Heni,,fr,70.55.160.208,toto1@sympatico.ca,13159187,000000119684382,1,1,,1
258414,22-SEP-11,20-SEP-11,Sarah,,en,64.231.41.125,proctor.md@sympatico.ca,13333414,000000120007874,5,5,not a thing could make it better!,4
258415,23-SEP-11,21-SEP-11,Noureddine,,en,74.15.117.160,haitham.belkhiria@sympatico.ca,13342758,000000120046989,,1,"Je Trouve que le service que jai eu avec les représentants de Bell est aucunement à limage de Bell, le représentant du support technique été correct il a fait ce quil peut par contre la complication été a un niveau plus élevé vu que le pauvre agent il été laisse à lui seul pour un problème hors de son control vu que le problème est au niveau du branchement.
Ça ma pris 9 appels avec le département du contrôle pour finalement tomber sur un agent quil a passé plus de temps à écouter ce que je dis et de faire ce que je lui demande de faire pour régler la situation au lieu de juste lire lécran devant lui et dire nimporte quoi comme les autres ont fait.
De plus Bell investi beaucoup pour le service fibe et télé fibe mais comment vous voulez que les clients soit satisfaits si les agents ne savent même pas donner une bonne information.
De ils nessaient même pas de faire un petite effort découter le client et de faire des vérifications supplémentaire
Si vous voulez savoir ce quoi qui est arrivé ceci va me faire plaisir de vous lexpliquer en détail vous pouvez mappeler au 514 691 1819
",1
258416,23-SEP-11,22-SEP-11,Mike,,en,184.147.123.121,hmehrmann@sympatico.ca,13357132,000000120063601,4,4,"I live in a high rise apartment building in Whitby.  The rental office people of this complex inadvertently advised Bell that my apartment was vacant, so you (Bell) were going to add services to my phone and internet according to an automated telephone call instigated by you, and then bill me!.?.  That's a nasty piece of business.
Please do not cancel or adjust my Bell telephone and/or internet services without my strict instructions.
I, Horst Mehrmann, will be the only one to alter the services.  I have been with Bell a long time and do not deserve to be just annihilated without any proper contact from you.  Thank you.",3
258417,23-SEP-11,22-SEP-11,Deepthi,,en,174.88.168.204,mandlshephaven@bell.net,13360016,000000120062832,5,5,"Too much asutoimated service before I was able to talk to a real live patient, caring Bell Surf representive.  Her name was Leslie.  It took me three shots this day to get through to her.  The previos guy told me he would put me through to someone handling this issue; I was put on hold for 5 minutes and only to receive a dead line. Talk about frustration which is unnecessary.  Finally Leslie answered after my 3rd attempt and she patiently walked me through my problem. It's sad not enough representatives wish to take the time or patience to deal with a frustrating situation!  What's the hurry Bell? Are you not trying to satisfy your customers? or are your reps being underpaid.",4
258418,23-SEP-11,20-SEP-11,Oliver,,en,70.26.30.188,ian.cormick@sympatico.ca,13327930,000000120023829,1,1,"Tech support person was polite but not adequately trained.  Query about why the uplink was slower initiated attempt to ""optimize"" DSL, which reduced downlink to half rate, which had to be resolved later by level 2 support.",3
258419,23-SEP-11,18-AUG-11,Sahra,,fr,67.68.213.83,bedard.lu@sympatico.ca,12937751,000000119271615,4,4,,5
258420,23-SEP-11,18-AUG-11,Aguibou,,fr,67.68.213.83,bedard.lu@sympatico.ca,12937747,000000119253201,3,3,,4
258421,23-SEP-11,22-SEP-11,Edwin,,en,76.64.0.88,michael_isaac1@sympatico.ca,13360716,000000120072525,5,5,I am very pleased with the technical assistance provided. The technical support specialist was very knowledgeable and solved my wireless access problem.,5
258422,23-SEP-11,18-SEP-11,Ricardo,,en,24.38.149.99,home.mcnabb@sympatico.ca,13300562,000000119961684,5,4,,5
258423,23-SEP-11,20-SEP-11,Mohamed,,fr,69.157.90.110,d.rioux@bell.net,13324924,000000120025079,5,5,,5
258424,23-SEP-11,20-SEP-11,Jeanette,,en,74.14.34.198,smoljanicd@bell.net,13335390,000000120019976,5,5,To treat old customer better then new one.,5
258425,23-SEP-11,22-SEP-11,Oussema,,fr,174.94.71.66,ioan_minea@sympatico.ca,13357308,000000120078095,5,5,"
 Voir si vrement le service que vous donez corespond au services haut vitese que je vous paye ? Merci",5
258426,23-SEP-11,22-SEP-11,Brittany,,en,174.93.81.154,tony.liu@sympatico.ca,13364830,000000120055653,4,5,"we always have problem with Bell's statement and have to call Bell to get it corrected each time.
It will be nice if you can improve your billing system and get it right.",3
258427,25-SEP-11,24-SEP-11,Prego Junior,,en,65.92.69.106,c.gates@sympatico.ca,13380422,000000120118973,5,5,nothing,5
258428,25-SEP-11,24-SEP-11,Andrea,,en,69.158.121.92,raylene.macphee@sympatico.ca,13386234,000000120119787,1,1,,3
258429,25-SEP-11,24-SEP-11,Adel,,fr,184.144.240.102,mjbeaulieu@sympatico.ca,13385172,000000120120620,5,4,,5
258430,25-SEP-11,22-SEP-11,Brittany,,en,184.144.76.66,mike.farah@sympatico.ca,13360812,000000120074979,1,3,"YOUR EMPLOYEE EV97594 WAS USLESS. HE KEPT ME ON THE PHONE FOR 20 MINUTES THEN TOLD ME .iHAD TO GO TO ANOTHER, DEPT. nO.2 WE PAID BY BANK PHONE BEFORE DUE DATE BUT WERE CHARGED A LATE FEE. HE SAID TOUGH, 
lATER TALKED WITH INTERNET PERSON WHO WAS USLESS AND ARUGMENTATIVE PASSED ON  BRITTANY EY359 SHE WAS GREAT",2
258431,25-SEP-11,24-SEP-11,Shawn,,en,174.94.123.236,lishaolin@bell.net,13384278,000000120119944,5,5,Nothing,5
258432,25-SEP-11,24-SEP-11,Imen,,fr,70.30.177.147,brucegalbraith@sympatico.ca,13380340,000000120107230,3,2,"Les 2 personnes à qui j'ai parlé semblent avoir fait un effort au-delà de ce qui pouvait &#9834;tre attendu d'eux. Mais, malheureusement, il n'avait pas les informations ou competences pour répondre à mon problème. Il aurit fallu qu'in me transfert à un nieau technique plus haut. Comme ils n'avaient pas la solution pour mon problème, la seule solution pour moi était d'avoir à donner mon avis pour canceller mon service internet. Donc, mon aonnement se terminera dans 30 jours. Pourtant, j'ai fait des recherches sur Internet par la suite et il semble que vous avez un modem (Speedstream 6300) qui resoudrait probablement mon probleme. C'est dommage que personne chez vous n'était capable de me donner cette information...",2
256960,22-SEP-11,21-SEP-11,Aqeel,,en,184.147.13.166,ajvanraalte@sympatico.ca,13338012,000000120048211,4,4,,3
256961,22-SEP-11,21-SEP-11,David,,en,207.164.79.104,ankai@bell.net,13338418,000000120044719,4,3,At the time of inquiry more test should be done. ,4
256962,22-SEP-11,21-SEP-11,Shyam,,en,74.14.26.189,reddevil@bell.net,13348534,000000120050134,1,2,"I had a problem with my internet service and I was told it would be resolved by next day when I called next day I was told it could be up to 72 hours after speaking to 3 more people I was still no better off. I wasted a total of 75 mins. I was also told I could not speak to a bell person in Canada as all Tech support is handled in El Salvador, So Much for dealing with a so called Canadian company.",1
256963,22-SEP-11,12-SEP-11,Hema,,en,65.92.78.207,segers@sympatico.ca,13230798,000000119816611,5,4,,5
256964,24-SEP-11,23-SEP-11,Alvaro,,en,70.49.238.158,paulette.hagen@sympatico.ca,13375664,000000120104160,5,5,,5
256965,24-SEP-11,23-SEP-11,Arturo,,en,69.158.84.188,jcoughli@sympatico.ca,13371744,000000120105097,3,3,"Keep your offshore techs current on outages in the callers area.  I spent over 2 hours to resolve a server disconnect only to learn in the wee hours, after more than 2 hours of tech contact that Bell's servers in Toronto were down. Saying you're sorry doesn't cut it. ",3
256966,24-SEP-11,18-SEP-11,Badreddine,,fr,76.65.77.67,joce.baillargeon@sympatico.ca,13301182,000000119967284,4,2,???????????????????,3
256967,24-SEP-11,23-SEP-11,Melissa,,en,70.26.47.219,rossu@sympatico.ca,13376688,000000120086220,5,4,,4
256968,24-SEP-11,23-SEP-11,Reina,,en,70.49.104.5,mwalward@sympatico.ca,13375018,000000120104159,2,1,Lvl 2 tech indicated that he would call back prior to 11pm to advise on trbl ticket status but did not.  Remained out of service.    ,4
256969,24-SEP-11,13-SEP-11,Mariela,,en,174.89.120.52,sue.peterson@sympatico.ca,13246038,000000119855160,5,5,Was put on hold too long.,5
256970,25-SEP-11,16-SEP-11,Ines,,fr,69.159.168.123,myqui1@sympatico.ca,13283958,000000119916429,5,5,,5
256971,25-SEP-11,22-SEP-11,Ron,,en,70.26.30.131,james.cohen@sympatico.ca,13357540,000000120070121,1,1,The damage you have done to me is incalculable by changing your mail servers to show my full name no matter what email address I sent my messages from. I plan to start calling lawyers Monday. I am stunned you would do this and not tell me.,1
256972,25-SEP-11,24-SEP-11,Perumalla,,en,70.52.171.179,a.maj@sympatico.ca,13379262,000000120105462,5,5,,4
256973,25-SEP-11,24-SEP-11,Ameer,,en,76.67.124.55,khorton9@sympatico.ca,13383822,000000120114803,3,2,Not to be rude but talking to someone I could understand with better English would help,4
256974,25-SEP-11,24-SEP-11,Rayeesa,,en,76.67.124.55,khorton9@sympatico.ca,13383824,000000120115317,3,3,,4
256975,25-SEP-11,24-SEP-11,Badreddine,,fr,174.92.189.146,benbb@sympatico.ca,13380100,000000120116268,5,5,très satisfait et je vous remerci,5
256976,25-SEP-11,24-SEP-11,Neelam,,en,76.66.125.143,oojee@sympatico.ca,13385670,000000120105823,1,1,Hire someone who knows their job.,1
256977,25-SEP-11,24-SEP-11,Mohammed,,en,64.231.13.48,misterzig@sympatico.ca,13385162,000000120109376,4,4,My previous call to ??? about 3 weeks prior should have produced the result I got today. The technician (Jeff) that was dispatched to my home determined the cause and rectified the issue quickly.,4
256978,25-SEP-11,24-SEP-11,Benjamin,,en,70.24.97.179,dbthompson@sympatico.ca,13381146,000000120107726,5,5,The only complaint I have is the wait time before my call was answered by a customer service agent .  I had to wait at lest 15 minutes (timed).  When I called last week to make the changes to my phone & internet service I waited more than 30 minutes!,4
256979,25-SEP-11,24-SEP-11,Sam,,en,64.231.130.215,vjpelletier5@sympatico.ca,13387974,000000120120170,5,5,,5
256980,25-SEP-11,24-SEP-11,Mohamed,,fr,70.49.76.134,denise.brassard01@sympatico.ca,13381248,000000120106181,5,5,allooo!...rien tout a été fait!...merçi!,5
256981,25-SEP-11,24-SEP-11,Eddy,,en,70.26.104.30,peter1937@sympatico.ca,13385906,000000120119697,3,3,Not Sure,5
256982,25-SEP-11,24-SEP-11,Adel,,fr,70.48.27.13,j-r.boulanger@sympatico.ca,13382880,000000120121154,5,5,,5
256983,25-SEP-11,24-SEP-11,Jamie,,en,74.14.162.233,padekan@sympatico.ca,13385710,000000120118502,5,5,"The remote desktop access is an excellent improvement,",4
256984,25-SEP-11,24-SEP-11,Asra,,en,70.54.90.45,mblagden@sympatico.ca,13384848,000000120117394,5,5,Asra was the bet tech support I have ever had. Very professional and understanding. Asra could not have done better.,5
256985,25-SEP-11,24-SEP-11,Marco,,en,70.31.97.46,k4k@sympatico.ca,13383640,000000120115459,3,3,call center in canada!!!!!!!!!!,3
256986,25-SEP-11,24-SEP-11,Karim,,fr,70.26.254.160,fgmontpetit@sympatico.ca,13382012,000000120120845,1,2,"Écouter ce que j'avais à dire et me croire sur la difficulté pour moi d'accéder aux différents branchements de mon modem et de mon rooter. Me faire dire que je pouvais bouger ma table de travail qui pèse une tonne... ne m'a pas semblé convaincant et surtout adéquat. Question d'installation. Se montrer plus patient, moins arrogant. Finalement, j'ai réglé le problème... moi-même !",1
256987,25-SEP-11,23-SEP-11,Marwa,,fr,70.55.208.10,farellj1@sympatico.ca,13369928,000000120080625,5,5,,3
256988,25-SEP-11,24-SEP-11,Hechmi,,fr,174.88.191.123,lannecchini@bell.net,13384042,000000120114529,5,5,"M'avoir repondu a ma derniere appele, au dela d'une semaine, un technicien de 3 degree devrais me rapeller, j'ai jamais recu d'apelle.  Ce n'est pas agreable de fonctionner de la facon que je fonctionnais, je vous remercie de pouvoir me reetablir correctement personne autre a pu le faire, tres apprecie, je vous souhaite une tres belle journee.

Cordialement a vous,
Mme Linda Annecchini
",5
256989,25-SEP-11,20-SEP-11,Juan,,en,76.68.172.180,rebelo9@sympatico.ca,13333814,000000120025269,5,5,none,5
256990,25-SEP-11,24-SEP-11,Nebgha,,fr,69.159.179.37,jutta.puchhammer@sympatico.ca,13383604,000000120111062,1,1,"le fait que mon router n'était pas de Bell, la personne disait ne pouvoir rien faire mais je savais que c'était le serveur de Bell qui avait un problème car mon router fonctionne depuis 3 ans. J'ai eu à nouveau internet 1h30 plus tard quand vous dû résoudre votre problème. Elle aurait pû tout simplement me confirmer qu'il y a avait un problème actuellement et qu'il était en train de le corriger plutôt de se montrer fermé parce que le matériel n'était pas de Bell. Bref, service pourri.",1
256991,25-SEP-11,24-SEP-11,Ajay,,en,174.88.205.7,salman3@sympatico.ca,13386742,000000120117231,4,5,Nothing. It was habdled perfectly.,3
256992,25-SEP-11,24-SEP-11,Kishore,,en,65.95.103.222,todg@sympatico.ca,13387680,000000120120542,5,5,getting some one that speaks English no Actcent,4
256993,25-SEP-11,24-SEP-11,Sinu,,en,70.24.214.46,rpobi@sympatico.ca,13386612,000000120118665,5,5,Give the Technician a raise in sallary,5
256994,25-SEP-11,24-SEP-11,Sudheer,,en,76.69.64.155,walter.hudson@sympatico.ca,13388024,000000120117601,5,5,,5
256995,25-SEP-11,24-SEP-11,Mario,,fr,76.67.140.125,aquaculture.asc@sympatico.ca,13379778,000000120108245,5,5,,5
257451,25-SEP-11,24-SEP-11,Dawood,,en,184.147.124.244,dee.ross@bell.net,13381218,000000120116217,5,5,"Good morning, I am responding to your inquiry regarding the service. Your technician was here early this morning and has completed the job in a professional and timely manner.
Thank you so much for the help in getting things fixed for me. In appreciation, Dee Ross
",5
257452,25-SEP-11,24-SEP-11,Hechmi,,fr,70.30.212.23,michel.cote11@bell.net,13385020,000000120119082,5,5,rien de plus tous a été reglé,5
257453,25-SEP-11,24-SEP-11,Ronald,,en,174.93.91.167,teague@bell.net,13387522,000000120114919,4,5,,4
257454,25-SEP-11,23-SEP-11,Anah,,en,76.69.22.162,jaferi@sympatico.ca,13371534,000000120092877,4,4,Please send me a letter instead of an e-mail if any issues respecting my bell telephone or internet account. ,3
257455,25-SEP-11,24-SEP-11,Yosimar,,en,64.231.132.182,dawpope@sympatico.ca,13381138,000000120105847,4,4,,4
257456,25-SEP-11,21-SEP-11,Sudheer,,en,64.231.61.95,djmfem@sympatico.ca,13341098,000000120051774,3,4,get a proper phone number to call so I can get a rebate for the time my internet was down,3
257457,25-SEP-11,24-SEP-11,Jaime,,en,174.92.77.227,jguderian@sympatico.ca,13383246,000000120120143,5,5,Can't think of anything.,4
257458,25-SEP-11,24-SEP-11,Kevin,,en,74.14.38.135,wayneschwalm@sympatico.ca,13388046,000000120108679,4,4,not sure,5
257459,25-SEP-11,16-SEP-11,Carmen,,en,70.29.122.18,gjokeefe@sympatico.ca,13279612,000000119919922,5,5,,5
257460,25-SEP-11,24-SEP-11,Sandra,,en,76.68.116.245,hbeaumont@sympatico.ca,13382612,000000120121290,5,5,This was the first time in a long time that a problem was resolved within a reasonable amount of time. I called because the password on my new modem didn't work. But that was after I had to call at another time after an agent neglected to put in my order for a new modem over a month ago. Service calls can often take more than half an hour to an hour and I end up feeling frustrated when the situaiton isn't resolved. I am writing because this situation was resolved quickly and that's a rare experience.,2
257461,25-SEP-11,24-SEP-11,Krishnan,,en,76.68.125.99,ajgodinho@sympatico.ca,13379414,000000120118267,4,4,"The call was mainly to sell me the internet TV service, however, I was able to get my concern about the high cost of my Bell phone/internet service addressed. The rep was able to help me with that. However, in terms of your question, I think Bell reps should know not to push the service too much, which I thought the rep was trying to do even after I mentioned that I don't watch much TV, so it would be a waste (at this time). Overall, it was a good experience.",3
257462,25-SEP-11,21-SEP-11,Edward,,en,189.182.29.233,colewick@sympatico.ca,13340226,000000120041142,5,5,"nothing, Edward was very polite and helpful. One of the nicest Bell people I have ever spoken with",4
257463,25-SEP-11,24-SEP-11,Armando,,en,76.68.94.24,jimcaroleblack1@sympatico.ca,13383282,000000120110683,5,5,"I sent too many MB in my email.
The gentleman helped me, and deleted part of my email.  Then I suggested to delete the whole email.  He did an excellent job!  Thank you!",5
257464,25-SEP-11,24-SEP-11,Aroua,,fr,76.65.65.18,daniel.gaulin@sympatico.ca,13381032,000000120112362,3,1,"M'aider a resoudre mon probleme 
Jusqu'a tout récamment j'étais capable d'envoyer des email avec mon Ipad 2 et mon Iphone 4 a travers wi-fi pour une raison inconnue le serveur me rejette votre conseiller m'a dit que c'était instable et que Bell ne pouvais supporter ma demande bref c'est trop compliqué",3
257465,25-SEP-11,23-SEP-11,Adarsh,,en,64.229.173.64,nancy.landreth@sympatico.ca,13375088,000000120094579,5,5,It did not get resolved with my first call but Adarsh really helped solve the problem the next time .,5
257466,25-SEP-11,24-SEP-11,Wissem,,en,69.156.2.20,belacelle@sympatico.ca,13380084,000000120113781,5,4,,5
257467,25-SEP-11,24-SEP-11,Eliena,,en,67.70.92.254,kastle@sympatico.ca,13383702,000000120115187,5,5,,5
257468,25-SEP-11,24-SEP-11,Ravi,,en,76.67.106.5,Jdlawrence@sympatico.ca,13379136,000000120116523,5,5,Nothing,5
257469,25-SEP-11,24-SEP-11,Sinu,,en,70.29.82.67,corey.vermey@sympatico.ca,13380876,000000120118008,5,4,,5
257470,25-SEP-11,24-SEP-11,Siddiqui,,en,180.151.86.245,ericsteph_menard@sympatico.ca,13381862,000000120111332,5,5,"i spoke to one of your representative who was not able to speak english properly. and he asked me to contact the computer person to fix the problem. i was not satisfied with the service, again i called back and i spoke to siddiqui in INDIA but he was very professional and knew what the problem was and fixed my problem. Thanks to siddiqui.",5
257471,25-SEP-11,23-SEP-11,Mariela,,en,184.147.14.60,jarnberg@sympatico.ca,13371640,000000120085343,5,5,nothing,5
257472,25-SEP-11,24-SEP-11,Rym,,en,174.88.89.79,francine_savard.cons@sympatico.ca,13382078,000000120117141,4,4,Highlight the consequences of one action to the other applications.,5
257473,25-SEP-11,24-SEP-11,Jose,,en,65.92.198.223,cmorris29344@sympatico.ca,13380838,000000120108899,4,4,I had a slight problem understanding the english.,4
257474,25-SEP-11,23-SEP-11,Anah,,en,174.89.242.99,s.jafari@sympatico.ca,13376836,000000120092066,5,4,,4
257475,25-SEP-11,23-SEP-11,Jose,,en,70.49.141.42,donaldg@sympatico.ca,13369306,000000120091758,5,5,called sooner,5
257476,25-SEP-11,24-SEP-11,Anis,,fr,174.94.93.91,plumerouge@bell.net,13386016,000000120119170,3,4,engager  du personnelles plus experimenter sur le domaine informatique ,3
257477,25-SEP-11,15-SEP-11,Afroze,,en,70.30.72.234,wgwiggins@sympatico.ca,13274702,000000119896961,3,2,Listened to YOUR staff in India and send the part they said I needed when they said it would be sent.  Not 2 WEEKS later after I complained.,3
257478,26-SEP-11,24-SEP-11,Elsy,,en,65.92.125.81,smrobinson@sympatico.ca,13387152,000000120120096,3,1,tech was supposed to come for 12-6...did not show...no phone call.  I had to call to inquire about where he was...stayed in all day....and it was a beautiful day~!,2
257479,26-SEP-11,15-SEP-11,Rachel,,en,70.30.24.4,khalidsaeed@bell.net,13268498,000000119902691,5,4,wait till client pass instruction of any sort before billing.,5
257480,26-SEP-11,20-SEP-11,Manel,,fr,76.71.226.119,ph.corbeil@sympatico.ca,13333202,000000120013183,5,5,,4
257481,26-SEP-11,24-SEP-11,Aleem,,en,70.31.36.71,dmarek@bell.net,13381438,000000120108526,5,5,,4
257482,26-SEP-11,25-SEP-11,Gavin,,en,64.231.136.169,george.ball2@sympatico.ca,13390512,000000120121880,5,5,Your representative did alm thgat was requested of him,5
257483,26-SEP-11,23-SEP-11,Asma,,fr,69.157.88.246,richard.cloutier1@sympatico.ca,13376368,000000120080779,5,5,,5
257484,26-SEP-11,25-SEP-11,Freddy,,en,70.49.72.160,agentxnic@bell.net,13388544,000000120121849,5,5,,4
257485,26-SEP-11,25-SEP-11,Felix,,en,64.231.152.180,vm.burness@sympatico.ca,13394776,000000120121910,5,5,Nothing,5
257486,26-SEP-11,25-SEP-11,Jose,,en,184.144.50.35,bernand@bell.net,13389014,000000120130533,5,5,,5
257487,26-SEP-11,25-SEP-11,Adarsh,,en,76.67.18.184,dlknight@sympatico.ca,13389926,000000120129712,5,5,The service rep's acccent made him difficult to understand.,4
257917,23-SEP-11,16-SEP-11,Juliio,,en,64.228.159.76,casau@sympatico.ca,13277124,000000119929924,5,4,,4
257918,23-SEP-11,22-SEP-11,Cecelia,,en,70.31.122.250,bsarafin_2@sympatico.ca,13353602,000000120075338,4,4,"The internet issue was perfectly addressed: I am very satisfied on that. But my issue rergarding your automatic mailings is currently being persued by your employee. I appreciate VERY much her looking into stopping your system from generating things in my DEAD husband's name, but I don't know if it's possible because I have made this request before. Anything you can do to STOP generating mail/ products/... in a deceased person's name woud be greatly appreciated by those of us left behind in grief. Thank you.",4
257919,23-SEP-11,21-SEP-11,David,,en,174.92.48.144,douglas.w@sympatico.ca,13341328,000000120035974,4,4,,5
257920,23-SEP-11,14-SEP-11,Abie,,en,67.70.40.98,munski@sympatico.ca,13256876,000000119877229,5,5,not an issue,5
257921,23-SEP-11,20-SEP-11,Pamela,,en,65.93.101.244,tburwell70@bell.net,13336066,000000120001961,4,5,nothing...the representive was amazing!,4
257922,23-SEP-11,21-SEP-11,Giovanni,,en,70.31.105.219,rich.rose@sympatico.ca,13348632,000000120040324,5,4,,5
257923,23-SEP-11,22-SEP-11,Linda,,en,50.101.88.186,vgibbon@sympatico.ca,13365084,000000120075589,5,5,,4
257924,23-SEP-11,22-SEP-11,Antony,,en,76.69.5.27,gavisser@sympatico.ca,13356352,000000120078770,4,4,,5
257925,23-SEP-11,21-SEP-11,Katrina,,fr,76.69.195.214,dfaillant@sympatico.ca,13340976,000000120030508,4,4,,4
257926,23-SEP-11,16-SEP-11,Ibrahim,,fr,70.30.212.144,s.poulin68@bell.net,13285858,000000119934281,1,1,"Bonjour
ma demande qui etait de faire arranger ma page bell pour pouvoir visionner correctent mon compte na toujours pas ete arranger ",3
257927,23-SEP-11,22-SEP-11,Gunson,,en,70.54.1.20,jdistel@sympatico.ca,13357788,000000120063298,5,5,nothing.,5
257928,23-SEP-11,22-SEP-11,Inobel,,en,67.71.0.130,sharon.kelly31@sympatico.ca,13363706,000000120061929,2,1,I wanted to know why I was receiving e-mails (2) advising that Bell could not generate a bill and that my service would be interrupted if I didn't resolve the issue but when I spoke to te business office I was assured that I do not owe anything on my statement until the end of September. I also am not able to access my account on-line anymore.,2
257929,23-SEP-11,22-SEP-11,Josue,,en,50.100.69.12,alan.carol.cameron@sympatico.ca,13352288,000000120070160,5,5,Nothing - great service!,5
257930,23-SEP-11,09-SEP-11,Mohammed shafeeq,,en,69.157.62.85,karen.mcfadden@sympatico.ca,13195034,000000119768809,5,4,,5
257931,23-SEP-11,22-SEP-11,Jose,,en,76.64.133.178,dmcruz@sympatico.ca,13355208,000000120074404,4,4,,3
257932,23-SEP-11,22-SEP-11,Moez,,fr,65.92.223.125,bouffardjlo@sympatico.ca,13353452,000000120078291,5,5,Tout est parfait,5
257933,23-SEP-11,22-SEP-11,James,,en,76.64.162.104,jo.hen@sympatico.ca,13358186,000000120068138,5,5,Nothing. He did an excellent job!,5
257934,23-SEP-11,21-SEP-11,Thorat,,en,70.51.251.128,tmesquita@sympatico.ca,13350739,000000120048121,4,4,,3
257935,23-SEP-11,22-SEP-11,Haykel,,fr,76.64.90.238,ream@sympatico.ca,13362642,000000120076264,5,5,,4
257936,23-SEP-11,22-SEP-11,Lisa,,en,76.71.136.113,mpoynter@sympatico.ca,13361092,000000120055837,5,5,Have a higher tower so that my reception is consistent.,5
257937,23-SEP-11,21-SEP-11,Mauricio,,en,70.49.174.195,nancy.thompson@sympatico.ca,13347162,000000120052600,4,5, There was a  long wait time before I was connected to someone who could help me. It seems that I often have to wait quite a while before being served when calling Bell for help.  (I don't remember the exact time I waited.),3
257938,23-SEP-11,22-SEP-11,Asiya,,en,70.51.255.254,gaston.godin@sympatico.ca,13356336,000000120063363,5,5,nothing,5
257939,23-SEP-11,21-SEP-11,Larissa,,en,207.164.79.46,caht00@sympatico.ca,13339548,000000120040626,1,1,"She completely lacks customer service skills. Shouting over customer while I am talking. She was just overall very rude, and is a poor representation for the company and service it provides. 
",2
257940,23-SEP-11,17-SEP-11,Bryan,,en,174.89.129.251,murraydr@bell.net,13294376,000000119949140,3,2,"I think Rogers did it right when upgrading modems: walk into a Rogers outlet and exchange it on the spot.
No technician needed to visit me for Rogers internet service.  I still don't know why a technician needs to visit my residence for something he must do at a CO.  All I need is a confirmation email or phone call telling me when my ADSL service is moved up to VDSL service.
The one thing that the 310-SURF call technician did was triple my download speed, to 18MBps, as I was talking to him, without rebooting the Sagemcom modem.
It took 2 days to get Fibe6 aro.
It is 3 weeks aro and Fibe25 is still not set up.  I keep having to rebook appointments and I still don't know if it will be done successfully.",2
257941,23-SEP-11,20-SEP-11,Anis,,fr,174.93.234.91,aubins@sympatico.ca,13322998,000000120002838,3,,"LORS DE MON TÉLÉPHONE ON M'A DIT QUE LE SERVICE QUE JE DEMANDAIS SERAIT EFFECTIF 3 JOURS PLUS TARD.
hIER JE RECOIS UN TÉLÉPHONE D'UN TECHNICIEN DE BELL QUI VOULAIT VENIR M'INSTALLER UN MODEM. ALORS QUE J'EN AI DÉJA UN. CONFUSIER, IL SE SAVAIT PAS POURQUOI JE REFUSAIS DE LE RECEVOIR.ON ANNULE DONC SA VISITE ET ENTRE TEMPS JE COMMUNIQUE À NOUVEAU A VOS BUREAUS ET LÀ ENCORE ON NE SAVAIR PAS TROP CE QUI SE PASSAIT. HEUREUSEMENT AUJOURD'HUI LA PERSONNE QUI M'A PARLÉ HIER ET TOUT SEMBLE CLARIFIÉ. CE QUI EXPLIQUE POURQUOI JE NE SAIS PAS TROP SI JE SUIS SATISFAITE OU NON DE LA RÉPONSE DU 20/9",4
257942,24-SEP-11,22-SEP-11,Malek,,fr,74.14.168.190,amyroyal@sympatico.ca,13352518,000000120078202,5,5,,5
257943,24-SEP-11,22-SEP-11,Mustapha,,fr,74.14.168.190,amyroyal@sympatico.ca,13352520,000000120075233,5,5,,5
257944,24-SEP-11,22-SEP-11,Mohammed,,en,65.93.198.232,roberthamel1@sympatico.ca,13362946,000000120078452,5,5,,5
257945,24-SEP-11,19-SEP-11,Felix,,en,67.68.10.243,tomislav2009@bell.net,13320470,000000119971555,5,5,,5
257946,25-SEP-11,23-SEP-11,Christopher,,en,70.27.25.132,jdippell@sympatico.ca,13371766,000000120085184,5,4,nothing,4
257947,25-SEP-11,24-SEP-11,Samia,,en,184.144.105.211,jrscc2008@sympatico.ca,13383524,000000120106160,,,"I didn't call anyone, so i would like to know who did.",4
257948,25-SEP-11,22-SEP-11,Sonia,,fr,184.144.238.109,yolaine.levac@bell.net,13365554,000000120059796,5,5,Rien,5
257949,25-SEP-11,21-SEP-11,Pavan,,en,69.159.64.202,gbemis@sympatico.ca,13342230,000000120050193,4,4,something i have had problems with in the past and many of my friends and family....understanding the person from bell,4
257950,25-SEP-11,24-SEP-11,Malek,,fr,76.65.77.67,joce.baillargeon@sympatico.ca,13383356,000000120120713,4,4,,3
257951,26-SEP-11,20-SEP-11,Michael,,en,99.231.242.237,gsametz@sympatico.ca,13327386,000000120008295,4,1,,2
257952,26-SEP-11,24-SEP-11,Med Amine,,fr,173.176.87.25,robevane1@sympatico.ca,13386482,000000120116126,5,5,tout  est correcte,5
257953,26-SEP-11,23-SEP-11,Karen,,fr,174.95.119.211,rogerlincoln@bell.net,13376580,000000120086610,4,4,,3
257954,22-SEP-11,15-SEP-11,Brahim,,fr,69.157.152.107,larivigu@sympatico.ca,13268794,000000119913798,5,5,,5
257955,22-SEP-11,20-SEP-11,Mohsen,,fr,174.93.241.62,andre.helen@sympatico.ca,13322586,000000120019263,5,5,rien tout est bien,5
258433,23-SEP-11,21-SEP-11,Sarra,,fr,69.157.140.184,marthe.bou@sympatico.ca,13346176,000000120043327,1,1,"Mon problème n'est pas réglé.
J'aurais voulu qu'on m'aide pourdésactiver microsoft office Xp
On m'a donné un no de téléphone où il n'y avait qu'un dépanage en anglais. Comme je ne suis pas bilingue, j'aurais voulu de l'aide pour qu'on le fasse pour moi.
Je ne suis pas bilingue, mais je ne suis pas imbécile non plus. On est allé jusqu'a me dire de composer le même numéro sans composer le 1. Grosse farce...
Si mon problème ne se règle pas, je vais tout simplement me connecter avec mon serveur local qui insiste depuis un certain temps pour que je fasse pastie de sa clientèle.",2
258434,23-SEP-11,22-SEP-11,Chekib,,fr,70.55.181.61,mjsaint-germain@sympatico.ca,13360912,000000120062701,5,5,,5
258435,23-SEP-11,22-SEP-11,Vijay,,en,70.49.24.2,lbejan@bell.net,13359306,000000120060734,3,1,fix the e-mail issue in regards to additional e-mail account,3
258436,23-SEP-11,16-SEP-11,Melissa,,en,70.54.23.5,bugme@sympatico.ca,13276938,000000119924020,2,3,Melissa frequently talked over me. The discussion turned arguementitive. I do not feel it should be the customers responsibility to check their internet speed. I also found out that I have been over paying on my phone bill for over a year and no one tried to contact me about it. Their is way too much apathy towards the customers and you will be losing my business in the near future.,1
258437,23-SEP-11,22-SEP-11,Kyle,,en,70.31.60.81,suebauman@sympatico.ca,13364272,000000120054554,4,4,,4
258438,23-SEP-11,22-SEP-11,Will,,en,67.71.2.8,hyangus@sympatico.ca,13357228,000000120057125,5,5,,4
258439,23-SEP-11,22-SEP-11,Ahmednur,,fr,76.69.178.253,alinebernier@bell.net,13352374,000000120060920,5,5,rien tout a été fait,5
258440,23-SEP-11,19-SEP-11,Joy,,en,69.158.172.193,takethatmusic@bell.net,13320082,000000119974811,5,5,,5
258441,23-SEP-11,22-SEP-11,Jose,,en,70.50.177.42,doncase@sympatico.ca,13355288,000000120068200,1,1,called back when the line went to dial tone,2
258442,23-SEP-11,22-SEP-11,Salma,,fr,206.172.0.204,marie.germain@sympatico.ca,13360164,000000120055976,3,4,,4
258443,23-SEP-11,22-SEP-11,Lobna,,fr,206.172.0.204,marie.germain@sympatico.ca,13360166,000000120058876,5,5,,5
258444,23-SEP-11,22-SEP-11,Denis,,en,64.231.136.193,kleemartin@sympatico.ca,13358978,000000120061164,4,4,"Denis was great, but whoever I dealt with previously was not.  They did not resolve my issue, did not listen to the information I gave and did not do a good job.  Please check your records to see who this person was.  they sent a technician to my house that is still under construction to install the satalite without notifying myself or inquiring if this was an appropriate time to do the installation.  It was not. ",1
258445,23-SEP-11,21-SEP-11,Michael,,en,70.27.41.158,sjtapping@sympatico.ca,13349818,000000120044002,4,4,most of your customer representatives are difficult to understand.,4
258446,23-SEP-11,22-SEP-11,Haley,,en,74.14.16.155,elenaschlanger@sympatico.ca,13355644,000000120055184,3,4,"Sympatico Representtives should have better English communication skills. I am certainly not hard of hearing, nor have a problem understanding accents, however the calls always sound far away and I constantly have to ask them to speak louder & clearer. It is a real annoyance with your off shore representatives' communication. When I was switched to customer loyalty which is most likely in Canada, there was absolutely no communication problem. It is time for Bell to ensure the fluency & clarity of its representatives and also the sound of the long distance communication. This problem does not exist when I call anywhere long distance, but it does with Sympatico representatives off shore.
Representatives should not promise what can't be delivered nor provide misinformation which I certainly received along the way.
On Sunday I was promised 48 hour delivery by Tuesday and on Thursday morning when the modem had still not been received, and I asked when it was actually sent, I was then told that Purolator had just picked it up that morning and it would be delivered by 5 pm. So certainly you can see why I as a customer would be more than annoyed with your service. I certainly hope the quality of  service improve because there are other carriers that do use proper English speaking representatives in Canada. 
The communication with the loyalty representative was very professional, clear, and there were no issues with language or sound. That at least was a positive experience. The same standard of service should be expected from your Sympatico representatives. Afterall, what its the point of providing a service if it is not easily understood by your customers. ",2
258447,23-SEP-11,10-AUG-11,Chris,,en,184.151.63.245,joeemelo@sympatico.ca,12861501,000000119076724,4,4,,5
258448,23-SEP-11,22-SEP-11,Rahma,,fr,70.26.203.58,ateliersdor@sympatico.ca,13352904,000000120057281,4,5,"Parfois j'avais un peu deifficulté à bien comprendre l'accent, 
il fallait faire répéter, c'est tout !",5
258449,23-SEP-11,21-SEP-11,Zied,,fr,70.26.181.15,claudegrimard@sympatico.ca,13340118,000000120052701,2,1,"J'ai utilisé mon ordinateur portatif, et j'avais le même problème... nous sommes en communication un long moment pour nous faire dire à la fin qu'un autre technicien prendra la relève et que la ligne sera réparée dans les 24 heures... L,attitude des techniciens M'a apparût un peu arrogante, peut-être sont-ils fatigués à cause du surplus de travail, mais je suis un client et ce n'est pas la façon de traiter la clientèle... merci",
258450,23-SEP-11,22-SEP-11,Lorraine,,en,76.64.44.7,jcary@sympatico.ca,13357744,000000120057902,3,,False e-mail warning about delinquent account. Idiotic warning of terminating service in the face of no unpaid balance. Apology received but no explanation for this stupidity. I expect to continue to receive false notices which make me doubt Bell's ablity to maintain finacial controls.   ,
258451,23-SEP-11,22-SEP-11,Sushil,,en,70.49.10.170,marylangray@sympatico.ca,13360388,000000120077223,5,4,,4
258452,23-SEP-11,22-SEP-11,Clarisse,,fr,67.70.134.100,robfra@bell.net,13362960,000000120065924,5,4,,5
258453,23-SEP-11,19-SEP-11,Kaouther,,fr,76.71.220.176,nrgoyet@sympatico.ca,13316848,000000119972430,2,1,"NOM: Normand Goyette
ADRESSE: 8-19 du Domaine Magog Qc J1X 5Z3
TEL: 819 847-4272
COURRIEL: nrgoyet@bell.net

1)  
Au mois d'avril, j'ai demandé de suspendre mon abonnement à internet pour de l'été.
Cela c'est fait en 5 minutes.

2)  
Le 15 septembre je demande de ré-activer ma connexion Bell internet.

Imed, Asma, Amira, Emna et  par tél.  JM m'a assuré que la connexion serait rétablie dans la journée.
Le 19 septembre 16:45 H  connexion pas encore établie.

""le monsieur""  n'est pas content du service de BELL.

Le 20 septembre j'ai réussie à parler à quelqu'un qui a compris que le service ne pouvait être rétabli
parce que la ligne a été enlevée (?). Le 21 septembre, on est venu poser une nouvelle ligne.

Depuis ce temps INNTERNET FONCTIONNE (Yé!)


3)   MA QUESTION:
	 POURQUOI ÇA PREND 5 MINUTES POUR SUSPENDRE LE SERVICE,
	 ET UNE SEMANE  POUR LE RÉTABLIR  ?



Normand Goyette

S.V.P.  faire parvenir ce message au superviseur.

",3
256996,23-SEP-11,22-SEP-11,Moncef,,fr,184.145.155.238,ritha.st-louis@sympatico.ca,13362840,000000120059485,2,1,"j'aime parler à des gens du Québec et non à des gens de Tunézie=
beaucoup de problèmes avec Bell sur la
facturation chaque mois-",2
256997,23-SEP-11,22-SEP-11,Kevin,,en,69.158.173.168,larry0122@sympatico.ca,13359238,000000120062687,4,4,nothing,5
256998,23-SEP-11,22-SEP-11,Mohammed shafeeq,,en,70.31.30.65,karenemery@sympatico.ca,13358676,000000120063545,5,3,"improve high speed service to my residence> it keeps crashing and is slow. The Bell rep was very helpful and it is faster after he looked into it, but overall it is still quite slow compared to using this laptop on wifi services at coffee shops",5
256999,23-SEP-11,17-SEP-11,Celina,,en,64.231.24.70,brusse@sympatico.ca,13289242,000000119941685,4,4,I appreciated that a local (Canadian) followup contact was made to make sure the problem was resolved.,5
257000,24-SEP-11,23-SEP-11,Med Wacef,,fr,174.93.228.32,edorig@sympatico.ca,13369602,000000120086765,3,1,"Oui, mieux connaitre votre systeme et offrir des solutions qui fonctionnent.",1
257001,24-SEP-11,23-SEP-11,Edwin,,en,70.26.3.149,andersn@sympatico.ca,13366616,000000120099116,3,4,I had already called earlier so you knew there was a problem. Why did I have to call back to get it resolved? You could have contacted me and told me how to resolve it.,3
257002,24-SEP-11,23-SEP-11,Baltharaj,,en,69.158.79.59,bardonmoore@sympatico.ca,13367080,000000120103654,5,5,Nothing except I do not understand why our password would have expired.,5
257003,24-SEP-11,23-SEP-11,Pascal,,en,70.55.2.248,phalagian@bell.net,13375794,000000120100917,5,5,,5
257004,24-SEP-11,23-SEP-11,Donia,,fr,67.68.59.126,samson_9@sympatico.ca,13376960,000000120084342,5,5,"J'ai mis un temps énorme à trouver le # de tel., pour vous rejoindre. J'ai trouvé Internet 310-SURF. J'aurais vite compris si j'avais vue; En cas de panne, contacter 514-310-7873.",5
257005,24-SEP-11,23-SEP-11,Ivan,,en,70.48.237.249,rikrin@sympatico.ca,13376418,000000120085703,5,4,"Ensure we're directed to Central American helpers vs India. Central American staff polite, competent and understandable. India is a complete ""turn off"".",3
257006,24-SEP-11,23-SEP-11,Rebello,,en,74.14.84.149,dpinchin@sympatico.ca,13369388,000000120087211,5,5,"Absolutely nothing - Rebello was very pleasant and effecient, and solved my problem quickly.",5
257007,24-SEP-11,23-SEP-11,Ajay,,en,69.157.41.142,mallwalk@sympatico.ca,13373852,000000120089672,5,4,Have the customer go through to a person rather than getting into a queue and hearing prompts about what to do.,5
257008,24-SEP-11,23-SEP-11,Gayathri,,en,70.31.121.248,susan.weinstein@sympatico.ca,13377790,000000120092767,5,3,,3
257009,24-SEP-11,23-SEP-11,Rebello,,en,67.71.86.216,ray.wheldon@sympatico.ca,13376174,000000120087938,5,5,,5
257010,24-SEP-11,23-SEP-11,Jean,,en,64.231.164.167,mbeauchamp001@sympatico.ca,13374290,000000120097166,4,4,,4
257011,24-SEP-11,03-SEP-11,Juan,,en,76.67.11.223,peacheskene@bell.net,13123287,000000119634958,1,1,these problems came up at the first of the month and were not resolved in full until the 17th - Bell has a lot of work to do to ever change my opinion - you are not keeping up with the technology by hiring people across the globe in India and the Philipines only when my problem was passed on to Canada did the solution present. The cheap comes out expensive in the long run people - when you learn it might be too late to truly compete in this ever growing market.,1
257012,24-SEP-11,23-SEP-11,Gavin,,en,74.15.34.192,malou@sympatico.ca,13373856,000000120089587,5,5,,5
257013,24-SEP-11,18-SEP-11,Martina,,en,70.30.45.154,snichol@sympatico.ca,13304436,000000119967158,3,4,Helpful but a challenge to understand her English. ,3
257014,24-SEP-11,23-SEP-11,Ritwik,,en,174.95.47.23,doll@sympatico.ca,13369278,000000120086156,4,4,"clone him
",4
257015,24-SEP-11,23-SEP-11,Manel,,fr,67.68.193.170,parent.d@sympatico.ca,13375566,000000120092964,4,1,"un meilleur tarif, aucun avantage pour moi pour ce que vous m'avez offert.",3
257016,24-SEP-11,22-SEP-11,Juan,,en,174.89.42.89,jackgrover@bell.net,13357474,000000120079128,1,1,Your tech was polite and tried to deal resolve the problem. However he finally admitted he had no experience with the problem and in the end could not resolve it. He told me to contact the other software company and ask them to resolve the problem.,1
257017,24-SEP-11,23-SEP-11,Sharon,,en,65.93.43.85,kevin.duncan@sympatico.ca,13372806,000000120096014,3,4,just give me the reduced rate in the first place instead of talking to two different people. ,3
257018,24-SEP-11,23-SEP-11,Michael,,en,70.27.42.239,htmt@sympatico.ca,13371226,000000120085986,4,4,Have more variety in your music while on hold,4
257019,24-SEP-11,23-SEP-11,Lahouari,,fr,70.48.120.151,jgsavage1933@sympatico.ca,13371952,000000120084516,3,5,"Le langage de la personne, j'avais beaucoup de difficulté à comprendre sa prnonciation, je le faisais répéter et il faisait sans hésitation et plus lentement,",4
257020,24-SEP-11,08-SEP-11,Daniella,,en,70.50.33.32,mbprimeau@bell.net,13183822,000000119753668,5,5,Nothing that I can think of!,5
257021,24-SEP-11,23-SEP-11,Mahesh,,en,64.228.194.254,manuelvega@bell.net,13373904,000000120103831,5,5,Everything was ok and with excellent support.,5
257022,24-SEP-11,23-SEP-11,Edwin,,en,64.231.93.169,mgregson@sympatico.ca,13374490,000000120084926,3,3,Since I am getting slower service than I am paying for an offer of a rebate on my monthly bills until your problem is rectified would seem an appropriate response.  If I was not fulfilling my part of the contract (not paying my bills) I'm sure that the company would not hesitate to remove my service.,3
257023,24-SEP-11,22-SEP-11,Kristel,,en,76.70.67.21,jrudniski@sympatico.ca,13358476,000000120058213,5,5,nil,5
257024,24-SEP-11,23-SEP-11,Sayeeduddin,,en,174.95.212.147,bobseto@sympatico.ca,13367420,000000120097276,3,4,the bell person was very polite and very helpful....the only problem was I had GREAT difficulty understanding him because of his Indian accent. I had to ask him to repeat his instructions several times so that I could understand exactly what he wanted me to do....,4
257025,24-SEP-11,23-SEP-11,Jose,,en,65.92.57.164,trinity-7@sympatico.ca,13378326,000000120102608,5,5,,5
257026,24-SEP-11,15-AUG-11,Juan,,en,184.147.56.34,davidlee_5@sympatico.ca,12904563,000000119173699,3,3,Ensure that service calls for internet and phone are co-ordinated,3
257027,24-SEP-11,17-SEP-11,Joshua,,en,174.91.3.209,c_fdurham@sympatico.ca,13289336,000000119951245,5,5,nothing,5
257028,25-SEP-11,24-SEP-11,Mohamed Amine,,fr,70.55.204.160,marie.charron4@sympatico.ca,13384672,000000120111997,5,5,Cette fois ci tout s'est bien déroulé.,5
257029,25-SEP-11,24-SEP-11,Gunson,,fr,174.94.126.183,mathews.ginet@sympatico.ca,13384800,000000120111331,4,2,rien je ne suis pas capable de rejoindre le lien qu'on m'a donné mais ce n'est pas la faute du conseiller,5
257030,25-SEP-11,23-SEP-11,Mudilyar,,en,64.231.63.28,tangjerd@sympatico.ca,13377938,000000120091164,4,4,"1. Lose EMILY. 
2. Don't waste my time asking for the account or phone number UNTIL I get to a person.
3. It's all about MY TIME.",2
257488,23-SEP-11,17-SEP-11,Zishan,,en,174.91.72.115,vivette.dsilva@sympatico.ca,13297192,000000119955050,5,4,"Zishan was excellent in his delivery, understanding of my requirements and eager to help.  The one thing that I would like to see is a Self Help instruction for troubleshooting, as sometimes I would like to solve this myself.",5
257489,23-SEP-11,17-SEP-11,Armando,,en,174.91.72.115,vivette.dsilva@sympatico.ca,13297194,000000119955689,5,4,"While Armando was very good, patient and eager to assist.  I felt I should learn how to troubleshoot on my own sometimes.  After the call, I had the issue again - no wireless connection.  I tried to remember and follow the steps as Armando and Zishan (earlier) walked me through to fix the problem.  I think I did with one laptop, have to figure this out for the 2nd laptop",5
257490,23-SEP-11,22-SEP-11,David,,en,174.95.234.10,cav2@sympatico.ca,13353840,000000120053760,5,5,excellent,5
257491,23-SEP-11,22-SEP-11,Oscar,,en,174.91.108.219,eee747@bell.net,13355574,000000120059600,4,4,"not all of the employees who promised to call me back actually did.
I made over 20 calls to have my Fibe TV installed. System was installed a week late. System is working well now.",4
257492,23-SEP-11,22-SEP-11,Abdul,,en,69.158.80.227,wmilne3473@sympatico.ca,13365448,000000120057537,1,1,"Have someone who knows what they are doing service client calls. To ask spmepne ""have you tried to restart your computer?"" is assinine. My problem was I couldn't access your ""Internet Check-up Service."" which apprently turned out to be temporarily out of service.",1
257493,23-SEP-11,22-SEP-11,Moncef,,fr,216.209.225.52,pesantjacques@sympatico.ca,13362012,000000120073469,5,4,rien pour le moment puisque internet haute vitesse n`est pas encore rendu chez moi et nous en avons un besoin urgent,5
257494,23-SEP-11,22-SEP-11,Karen,,en,184.148.115.43,new-gen@sympatico.ca,13361390,000000120075446,5,4,Make your online setups easier for technically challlenged people like my self,4
257495,23-SEP-11,22-SEP-11,Jose,,en,76.65.10.101,kilbourne1942@sympatico.ca,13358910,000000120058190,3,3,A Canadian technician,3
257496,23-SEP-11,22-SEP-11,Arun,,en,184.145.53.248,besthing_79@sympatico.ca,13353246,000000120060980,5,5,nothing,5
257497,23-SEP-11,22-SEP-11,Jason,,en,69.158.116.96,afriedman@sympatico.ca,13352174,000000120069214,5,5,,5
257498,23-SEP-11,22-SEP-11,Alexander,,en,99.242.168.40,don.evans2@sympatico.ca,13355258,000000120073475,5,5,,4
257499,23-SEP-11,22-SEP-11,Maroua,,fr,70.29.169.20,laroche.j@sympatico.ca,13359230,000000120070937,5,5,non,1
257500,23-SEP-11,22-SEP-11,Kyle,,en,70.29.122.191,pixtureskk@sympatico.ca,13362200,000000120068242,5,5,"Have a better telephone connection. This business office rep was in the Philippines,spoke perfect English, a new employee who took care of me as if she was a long time employee. However, the phone connection (especially for Canada's major phone company)was not very clear. I had to get her to repeat things. When I talk to a rep in Ontario, the connection is excellent. However, she sent me an excellent follow up email with the confirmation number of the transaction, the essence of which I was completely unaware of, that I can pay a one time dsl modem rental fee, thus negating my current monthly rental fee for as long as I am a Sympatico subscriber. I called because I saw,IN VERY SMALL LETTERING!!, on my paper bill that the modem rental fee was increasing by $1.00 a month, just want to verify with the business office. I have been a long time Bell Phone customer (over 20 years) + now a very loyal Sympatico customer. I trust that when I renew my phone/internet contract in Jan/2012, that my loyalty will be shown in an even better price for my next contract.

Ken Kline
88 Barre Drive
Barrie, Ontario
L4N7P1
pixtureskk@sympatico.ca
b1nsgy23",5
257501,23-SEP-11,22-SEP-11,John,,en,74.14.5.16,bvottero@sympatico.ca,13353646,000000120062530,3,4,"Problem due to Fibe TV trying to be installed. When it could not be done and the tech left he did not check to see if the internet was back up and running.I found this out on my own and had to call in. Bell offers services but each service doesn't know what the other is doing and it is left up to your customer to find out. John was courteous knowing I had just had a frustrating experience with Fibe TV however that does not change the fact that a phone call to Bell is always lengthy and not always satisfying. Again John himself was helpful and polite. Bell however is always a pain to deal with and will always try to compensate but I sure would prefer quality, speedy service instead.",2
257502,23-SEP-11,20-SEP-11,Brent,,en,66.49.230.81,brandt.t@sympatico.ca,13323690,000000120015681,4,3,,3
257503,23-SEP-11,21-SEP-11,Hector,,en,70.49.24.42,nmrf@sympatico.ca,13347460,000000120031351,2,2,Not ignore customer when they raise a concern,3
257504,23-SEP-11,22-SEP-11,Armando,,en,70.50.195.190,eileen.shuchat@sympatico.ca,13355604,000000120059445,4,4,"I often have difficulty understanding the technicians.  Either their English is not clear, or they sound muffled.  I'm guessing they're either using poor quality head sets or they don't have them close to their mouths.  Either way, it would be nice if both their English was better and there was more volume. In case you're wondering, I'm a healthy 40-something year old woman with excellent hearing.  It's not me.",4
257505,23-SEP-11,22-SEP-11,Mathew,,en,74.14.220.154,ryan.purvis@sympatico.ca,13363284,000000120066799,4,4,,5
257506,23-SEP-11,22-SEP-11,Med walid,,fr,69.157.172.203,solange.roger@sympatico.ca,13363994,000000120057190,5,4,"2 dernières factures pas correctes
on m'avait dit que téléphonie et internet
ne dépassera pas 50.00$
N'oubliez pas que le telephone est plutot silencieux à nos âges 92 et 85
 ",4
257507,23-SEP-11,19-SEP-11,Jamie,,en,184.145.111.72,mmccuf@sympatico.ca,13316072,000000119987636,5,5,Nothing,5
257508,23-SEP-11,22-SEP-11,Elias,,en,69.156.96.122,rdominico@sympatico.ca,13362632,000000120072212,5,5,,5
257509,24-SEP-11,23-SEP-11,Prue,,en,70.29.110.67,dourley@sympatico.ca,13369372,000000120087373,3,3,"I called because I had twice received an e-mail telling me Bell had not received payment for services, Phone and internet. I suspected it was a scam. You representative assured me all my payments were up to date. It was indeed a scam to get my credit card number. The representative gave me addresses to report the scam. Since it was so sophisticated a scam using credible Bell imagery, I think she or someone at Bell should have checked out how Bell was being used in this scam and how widespread it was.",5
257510,24-SEP-11,23-SEP-11,Abdulkarim,,en,65.94.205.140,rosen.jerry@sympatico.ca,13376668,000000120083573,5,4,,4
257511,24-SEP-11,23-SEP-11,Houssem,,fr,70.48.98.20,sylviegagnon_68@sympatico.ca,13377882,000000120104227,5,5,Je n'ai toujours pas compris d'où venait le problème. Est-ce une défaillance des systèmes amenant internet à mon ordinateur qui ont fait que je n'avais plus de connexion internet? Tout semblait pourtant normal de mon côté. Il faut parfois accepter de ne pas comprendre.,5
257512,24-SEP-11,23-SEP-11,Lukasz,,fr,70.31.220.197,francineroy142@bell.net,13370116,000000120083156,5,5,tres bien servie,5
257956,22-SEP-11,21-SEP-11,Masood,,en,69.157.62.70,lindajmacrae@bell.net,13345286,000000120042656,5,2,nothing,5
257957,22-SEP-11,21-SEP-11,Jason,,en,67.71.151.74,marg.ralph@sympatico.ca,13345978,000000120039476,5,5,,5
257958,22-SEP-11,21-SEP-11,Ashok,,en,74.15.35.209,kendralee@sympatico.ca,13344644,000000120046395,1,4,"John Watson 
Executive Vice President Customer Operations 
Customer Service 

Dear Mr. Watson,
The one thing that Bell Canada could have done was to make sure that all of  your customer service agents are ALL on the same page.  I was advised on my first call to Bell Internet that the problem would be resolved in 24-48 hours.  The second call I made, I was apologized to more than necessary and that was just making me more frustrated. That agent, ""Nimee"", advised me that other clients were experiencing the same problem.  Also told me that my email service was free as it was included in my internet service.  I explained that nothing is ""free"" and I pay for it everytime I pay my bill!!  I was asked for my B1 number most times.  That's fine.  But I was also asked for my email address and password.  What?  I'm calling my email provider with a problem and they want to know my email address AND password??  I'm very disappointed in Bell ""CANADA"", and while I'm not prejudice in any way, I don't understand why I have to talk to someone overseas every time I call Bell....OR when they call me for that matter....which they do to the point where it's almost harrassment.  I am a single mother still with dependants under my roof.  I have a life and sometimes it can affect my finances.  I try to pay my bill on a regular basis, but sometimes it's not possible as I still need to put food on the table.  Bell Canada is very intrusive and are not that easy to work with regarding payment arrangements.  Sometimes they add to life's stresses.
That's my opinion, not that anyone really cares.
Oh...did I mention that I've been a customer for about 20 years or so?  That obviously doesn't matter either.
Thanks for letting me voice my opinion.
Sincerely,
Kendra Lonsberry

",1
257959,22-SEP-11,21-SEP-11,Seshadri,,en,70.49.158.161,gkidder@bell.net,13342464,000000120031154,5,5,Nothing,5
257960,23-SEP-11,22-SEP-11,Wahida,,fr,76.67.84.168,monique.gaudreau@sympatico.ca,13361026,000000120061987,1,1,"J'ai dû appeller 2 fois pour demander un ""spliter"" sur ma ligne car l'internet fait interférence et coupe ma ligne téléphonique. De un, on m'a transferé a un technicien ""Philippe"" qui m'a demandé de lui expliquer ce que je voulais car il n'a rien compris ce que ""Mohamed"" lui avait expliqué, j'ai donc répété. il m'a dit que ce serait corrigé entre midi et 18h00 la même journée. Une dame m'a rappelé vers 12h25 pour me dire que le tout était fait. Je lui ai ré-expliqué et elle me dit quelle est ""tester"" et qu'ils ont changer la carte de ligne à la central. Elle ne peut faire mieux pour moi et d'appeller chez internet c'est a eux que je dois m'addresser.  Au deuxième appel au centre internet, on ma poster des prises que je dois ajouter aux prises téléphoniques. J'ai bien spécifier a la dame que j'ai un système d'alarme et j'ai besoin qu'on vienne m'installer un ""pot spliter"" elle ma dit oui oui c'est vous qui allez l'installer. J'ai parlé aujourd'hui a un technicien de Bell, que j'ai rencontré dans la rue et il m'a dit de rappeller... Combien de fois vais-je devoir téléphoner chez vous avant que l'on puisse me comprendre. Je dois prendre mon téléphone cell pour faire mes appels car ma ligne de maison coupe constament. ",1
257961,23-SEP-11,22-SEP-11,Aswathy,,en,74.15.148.243,giovan2@sympatico.ca,13356590,000000120061255,5,5,"Trying to download Google Chrome, I was disconnected from the internet and couldn't connect.  Mr. Aswathy with great calmness and patients got me re-connected to the Internet.  Then he volenteered to download Google Chrome for me.  He tested Google Chrome and it worked well.  I was so happy that I couldn't help myself to laugh with joy.  He heard my laugh of happiness and told me that he heard me laugh. I thanked Mr Aswathy for his kindness and patience.  He was great.",5
257962,23-SEP-11,22-SEP-11,Marc,,en,184.146.144.5,johnstonehouse@sympatico.ca,13358344,000000120067369,5,5,your representative was totally professional and worked very hard to resolve a difficult problem.  Sympatico service via phone was very unsatisfactory.  However the rep that visited my home was excellent,4
257963,23-SEP-11,22-SEP-11,Raouf,,fr,76.67.182.60,eric.marie@bell.net,13355754,000000120078868,5,5,"Rien, car le service est toujours exellent et c'est rassurant de savoir qu'il y a toujours quelqu'un de compétent pour m'aider. Merci",5
257964,23-SEP-11,20-SEP-11,Latregan,,fr,69.159.170.228,francois.nancy_2008@sympatico.ca,13326728,000000120011140,3,2,Je crois que le service a la clientèle manque d'écoute car il faut toujours rappeler le mois suivant pour dire que notre facture est erroné.,2
257965,23-SEP-11,20-SEP-11,Achref,,fr,174.95.187.176,nicolelanoue20@sympatico.ca,13332490,000000120026328,5,4,,4
257966,23-SEP-11,22-SEP-11,Manel,,fr,74.15.212.45,jmjalbert@sympatico.ca,13358167,000000120066760,5,5,,4
257967,24-SEP-11,25-AUG-11,Asir raja,,en,184.148.129.79,d_watson@sympatico.ca,13013797,000000119421894,4,4,"As per the tech that arrived to do the install -  the line should have been checked.  As this line is used for VPN and VOIP, the number of dropped calls should have been checked.  The modem had been replaced approx 3 weeks earlier and the switch reset.  The line pair was a problem and was replaced.  I have been assured that the previous problems have been resolved (i.e. slow download speed with errors and dropped calls)",4
257968,24-SEP-11,16-SEP-11,Hatem,,en,76.65.172.150,carole.wepruk@sympatico.ca,13277098,000000119939273,5,5,,5
257969,24-SEP-11,23-SEP-11,Lamya,,en,174.91.100.63,etisseman@sympatico.ca,13369834,000000120087700,1,,,2
257970,24-SEP-11,22-SEP-11,Noureddine,,fr,70.31.242.162,akrit@sympatico.ca,13352254,000000120074726,5,5,,5
257971,24-SEP-11,02-SEP-11,Christiane,,en,174.95.147.23,wqing888@sympatico.ca,13108995,000000119613940,2,3,,2
257972,25-SEP-11,23-SEP-11,Mohamed Amine,,fr,174.91.220.106,bernard.a.charest@sympatico.ca,13367222,000000120100473,4,5,,4
257973,25-SEP-11,24-SEP-11,Faten,,fr,70.52.37.180,graldcronier_9@sympatico.ca,13382422,000000120117418,2,3,"premièrement les conseillers parlent dans un langage que tous ne connaissent pas. De plus pour les choses évidentes, ils nous prennent pour des stupides.",
257974,25-SEP-11,21-SEP-11,Sonia,,fr,70.26.14.158,mcveilleux@sympatico.ca,13346386,000000120029884,2,3,Avoir une attitute moins condescendante envers le client.  On me laissait entendre que Bell me faisait une faveur pour remedier à une erreur de la part de Bell.  J'ai seulement eu la correction demandée après que j'ai mentionné la possibilité d'annuler tous mes services et d'aller chez TekSavvy.,2
257975,22-SEP-11,17-SEP-11,Mauricio,,en,69.157.164.129,etos@sympatico.ca,13290748,000000119945233,5,5,,5
257976,22-SEP-11,21-SEP-11,P Senthil,,en,50.101.225.212,jwricketts@sympatico.ca,13344418,000000120042158,5,3,UNFORTUNATELY THE PROBLEM REOCCURRED AFTER I HUNG UP THE PHONE .,5
256524,20-SEP-11,19-SEP-11,Kamil,,en,70.27.58.59,lorpaul@sympatico.ca,13314530,000000119986659,5,4,,5
256525,20-SEP-11,25-AUG-11,Mehrez,,fr,76.67.193.109,celinegrosleau@bell.net,13013281,000000119417898,3,1,m'expliquer pourquoi je ne pouvais installé mon anti-virus fournie par bell.,4
256526,20-SEP-11,19-SEP-11,Kais,,fr,76.67.193.109,celinegrosleau@bell.net,13308066,000000119988294,5,5,très compétent le monsieur et explicatif.,5
256527,20-SEP-11,19-SEP-11,Guylaine,,fr,76.68.169.34,andre.dosta@sympatico.ca,13306402,000000119983044,5,4,je voudrais un sondage au mois novembre pour voir si mon prombleme est correct merci therese,5
256528,20-SEP-11,19-SEP-11,Jhon,,fr,174.89.187.108,delangavant@sympatico.ca,13309212,000000119975477,4,4,J'avais beaucoup de mal à comprendre le représentant qui m'a répondu (j'avais demandé de l'aide en anglais) à cause de son fort accent - mais il a tout fait pour essayer de m'aider. N'y a-t-il pas des techniciens anglophones au Québec? ,4
256529,20-SEP-11,16-SEP-11,Michel,,en,184.145.13.166,thomasbr@sympatico.ca,13287016,000000119937824,3,4,Not cut me off 3 times when I was in the que,3
256530,20-SEP-11,19-SEP-11,Abdul,,en,74.14.86.106,rj.rose@sympatico.ca,13318224,000000119986134,5,5,Nothing,4
256531,20-SEP-11,19-SEP-11,Amine,,fr,70.51.174.202,renrob@bell.net,13318038,000000119998089,4,5,,3
256532,20-SEP-11,19-SEP-11,David,,en,69.156.111.31,moggie@sympatico.ca,13316118,000000119991206,5,4,,4
256533,20-SEP-11,19-SEP-11,Brent,,en,76.69.106.218,shep43@bell.net,13319224,000000119995953,5,5,Nothing,5
256534,20-SEP-11,19-SEP-11,Bhavana,,en,74.14.113.134,ireneblack@sympatico.ca,13312012,000000119986584,2,2,"Calltaker was polite and professional.  Our problem is the issue here, not your staff.",3
256535,20-SEP-11,18-SEP-11,Nabiha,,fr,184.146.238.9,marie-josee.masse@sympatico.ca,13302312,000000119959944,1,1,"Le technicien qui est venu chez moi devait réparer la ligne téléphonique qui était défectueuse, je croyais que le problème avait été réparé, mais quelques heures plus tard, le problème est revenu, et en plus, le même technicien a installé un nouveau modem en changeant mon mot de passe et en oubliant de me dire qu'il l'avait changé, ce qui m'a donné beaucoup de problème par la suite. Pour ma ligne téléphonique, j'ai dû rappeler BELL pour que l'on m'envoie un autre technicien qui est venu le lendemain pour finalement réparer le problème. TRÈS INSATISFAIT!!!",1
256536,20-SEP-11,19-SEP-11,Arun,,en,76.65.177.216,f.savoie007@sympatico.ca,13310230,000000119971468,5,5,Nothing.  This was handled perfectly.,5
256537,20-SEP-11,19-SEP-11,Leah,,en,184.148.184.227,thelongleys@sympatico.ca,13320296,000000119989232,5,5,Nothing,5
256538,20-SEP-11,19-SEP-11,Sarra,,fr,67.71.79.132,jalaurent@sympatico.ca,13312230,000000119984940,5,5,LA DEUXIÈME PERSONNE DU NOM DE SARA A ÉTÉ TRÈSS EFFICACE. MALHEUREUSEMENT CE N'EST PAS TOUJOURS LE CAS!,3
256539,20-SEP-11,19-SEP-11,Heithem,,fr,174.93.127.73,moussaouinaoual@sympatico.ca,13316220,000000119985239,5,5,"votre conseillé était tres attentif. il a tout fait pour réglé  mon probleme. il m,a proposé de m'aider pour configurer mon wids live mail .
je voulais remercier vivement ce conseillé j'ai bcp apprit avec lui . BRAVO Bell pour votre service ",5
256540,20-SEP-11,19-SEP-11,Med Aymen,,fr,76.71.184.173,suzden@bell.net,13319938,000000119991740,4,4,,4
256541,20-SEP-11,19-SEP-11,Cheryl,,en,70.26.17.25,carolanne_oconnor@bell.net,13307918,000000119984984,4,4,,4
256542,20-SEP-11,19-SEP-11,Kathy,,en,76.64.162.201,hitchins@sympatico.ca,13311736,000000119996762,3,3,"Have the call centre for support somewhere in Canada. I'm getting tired of calling for support and ending up talking to a person in India or some South American country. Come on ""Bell"" is a Canadian company - how about bringing the customer service centres back to Canada; so we customers can talk to someone that speaks clear English. Lucky for me the third person I talked to was from and in Canada.",3
256543,20-SEP-11,19-SEP-11,Jean-Raynaud,,fr,50.100.129.168,flacroix2k3@sympatico.ca,13310426,000000119987961,5,4,,4
256544,20-SEP-11,19-SEP-11,Jacqueline,,en,74.12.191.4,lkcrump@sympatico.ca,13314444,000000119991139,2,2,"2 weeks ago i had a strong wireless signal...now after having service done to laptop customer care rep says i need a repeater??/ did not need one before???
sometimes i have good service, but not always!!!
",2
256545,20-SEP-11,19-SEP-11,Ghorden,,fr,70.55.86.91,loryda@bell.net,13314540,000000119994456,4,5,,5
256546,20-SEP-11,19-SEP-11,May,,en,174.92.137.70,bjpoxon@sympatico.ca,13307364,000000119973554,2,,"Have ''real people'' in the local offices, who can deal with the issues, rather than a service''expert'' who is several thousnad miles away.",
256547,20-SEP-11,19-SEP-11,Cathrine,,en,76.69.4.68,eriskay@sympatico.ca,13310108,000000119984510,4,5,Nothing that I can think of,5
256548,20-SEP-11,19-SEP-11,Shinoj,,en,69.159.61.199,dmcquilly@sympatico.ca,13309470,000000119994337,5,5,,5
256549,20-SEP-11,19-SEP-11,Soumia,,fr,65.92.167.14,all.donne@sympatico.ca,13306228,000000119977084,5,5,Problème internet,5
256550,20-SEP-11,20-JUN-11,Ramzi,,fr,70.55.161.254,francoislachance2@sympatico.ca,12361215,000000117920847,5,5,Nous des offres avant la compétition nous devons faire les appelles pour avoir des rabais.,5
256551,20-SEP-11,19-SEP-11,Samuel,,fr,174.92.236.169,micheletcaroline@sympatico.ca,13315828,000000119987653,5,5,,4
256552,20-SEP-11,19-SEP-11,Shirin,,en,184.146.154.208,am8233@sympatico.ca,13306272,000000119995064,5,4,"I have only good things to say about 80% of the computer help that I have been given. Sadly the Bell television service is too expensive for product we are allowed to view, I am shopping for other options ",3
256553,20-SEP-11,19-SEP-11,Gilbert,,en,184.146.134.98,sheldon.benson@sympatico.ca,13319206,000000119994201,5,5,,5
256554,20-SEP-11,13-SEP-11,Anis,,fr,184.145.174.56,yvesmartin@sympatico.ca,13247388,000000119859147,1,1,"Si la commande de remplacement du modem défectueux avait été faite tel que mentionné lors de notre entretien le 13-09, j'aurais reçu le modem bien avant aujourd'hui le 20 septembre.J'ai dû intervenir à nouveau samedi dernier pour savoir où en était rendu la demande pour me faire dire qu'aucune commande n'avait été faite le 13-09.",
256555,20-SEP-11,16-SEP-11,Iris,,en,67.71.145.39,michael.charlebois@sympatico.ca,13283428,000000119920456,5,5,,5
256556,20-SEP-11,17-SEP-11,Amira,,fr,184.145.174.56,yvesmartin@sympatico.ca,13297516,000000119943333,3,3,Il est difficile d'obtenir une information juste de la part de vos employés et même d'un superviseur du nom de Ramsi que ne semble pas vouloir déroger des règles même si c'est votre entreprise qui est fautive.Enfin j'ai obtenu mon modem de remplacement 7 jours plus tard au lieu du délai normal de 2 è 5 jrs ouvrables et j'ai dû en faire le suivi moi-même sinon je n'aurais jamais reçu le modem!!!!!,3
256557,20-SEP-11,18-SEP-11,Vladimir,,en,174.94.46.186,elizabeth065@bell.net,13299732,000000119968749,2,2,I don't think the rep. was interested in helping to solve the problem.  Also not that easy to understand.,3
256558,20-SEP-11,19-SEP-11,Cristobal,,en,69.157.4.98,write2kelly@sympatico.ca,13321290,000000119990518,4,4,,3
257031,23-SEP-11,22-SEP-11,Samantha,,en,65.93.103.25,georgemu@bell.net,13356448,000000120066813,5,5,all things were perfect,5
257032,24-SEP-11,23-SEP-11,Adnen,,fr,67.68.252.136,sylvain033@sympatico.ca,13377850,000000120101970,4,4,,5
257033,24-SEP-11,23-SEP-11,Mohamed,,fr,174.92.201.5,simbouc@sympatico.ca,13377350,000000120101222,5,5,,5
257034,24-SEP-11,23-SEP-11,Sandra,,en,174.93.28.63,allan.moss@sympatico.ca,13366466,000000120098473,4,3,I had to contact Microsoft to get the matter resolved.,4
257035,24-SEP-11,23-SEP-11,Gilbert,,en,72.39.92.141,gcurtis@bell.net,13370392,000000120083064,1,3,"Stop bouncing me around from dept. to dept.
I spent 50 minutes on the phone for something that could have taken 10 minutes to complete.",1
257036,24-SEP-11,23-SEP-11,Yathreb,,fr,65.92.212.28,joce38@sympatico.ca,13372156,000000120095719,4,5,"la oersonne était difficile a comprendre

ce neat pas tres grave merci",5
257037,24-SEP-11,23-SEP-11,Habib,,fr,70.49.63.136,guyteaubayard@sympatico.ca,13370808,000000120087814,5,5,,5
257038,24-SEP-11,23-SEP-11,Christine,,en,76.64.192.65,jsytoo_8@sympatico.ca,13372450,000000120093354,4,4,,5
257039,24-SEP-11,21-SEP-11,Sharon,,en,174.91.181.100,lahlin@sympatico.ca,13344994,000000120031001,4,4,Let customers know of any promotions that are taking place via receipt of bill.  I was not aware of an 8 month student promotion until I spoke with an agent.  I asked how I would know when it was up and they told me to call back in 8 months to see if any other promotions were taking place!  Why not let customers know of promotions??,4
257040,24-SEP-11,23-SEP-11,Mathew,,fr,69.157.228.168,frelap@sympatico.ca,13370206,000000120092365,5,5,Le technicien a répondu à ma demande au-dessus de mes attentes,5
257041,24-SEP-11,23-SEP-11,Victor Gabriel,,en,65.94.96.55,margemeek@sympatico.ca,13373968,000000120098720,5,5,,4
257042,24-SEP-11,23-SEP-11,Cristobal,,en,70.26.10.41,soy1@sympatico.ca,13377524,000000120089713,2,2,Don't blame the user's computer when it's obviously a Bell network fault.,2
257043,24-SEP-11,23-SEP-11,Jose,,en,204.101.237.139,jammmur@sympatico.ca,13371589,000000120083345,1,1, Have someone with technical knowledge - not someone going through checklist. Arrange for immediate response for replacing broken equipment. 3 days delivery is not acceptable when I need internet for my job.,1
257044,24-SEP-11,22-SEP-11,Adel,,fr,69.157.245.154,awatkins01@sympatico.ca,13352956,000000120078797,5,5,,5
257045,24-SEP-11,23-SEP-11,Irshad,,en,65.94.212.128,bavall@sympatico.ca,13367116,000000120094844,5,5,"Irshad solved our problem very quickly.
Completely satisfied with the results.
Couldn't have asked for anything better.
Thank you Irshad.",5
257046,24-SEP-11,21-SEP-11,Edward,,en,67.204.210.18,annaleclerc@bell.net,13338428,000000120038902,4,4,,4
257047,24-SEP-11,23-SEP-11,Melvin,,en,76.66.85.78,n.lvalliere@sympatico.ca,13375038,000000120087342,4,4,nothing it's all good.,5
257048,24-SEP-11,23-SEP-11,Douglas,,en,69.157.41.231,jcslaves@sympatico.ca,13371756,000000120094935,1,1,Held to the previously agreed to 2 year contract suggested by Bell Rep Meeka Agent ID 1750728,1
257049,24-SEP-11,21-SEP-11,Koussay,,fr,64.229.213.15,denis593@sympatico.ca,13340896,000000120027372,5,5,"C'est votre système de facturation qui n'est vraiment pas adapté pour un service à la clientèle.  Nous demandons seulement un transfert de service, et vous imputer des frais inutiles et de plus lors de demande de transfert de service ou de correction sur une facture, ça prend un cycle de 2 facturation , c'est quoi ce genre de service au niveau de la facturation.  Il faudrait peut-être revoir vos système ???  Je trouves ça effrayant, d'être obliger de téléphoner et  garder un suivi de la facturation durant un temps fou, malgré les efforts de vos employés du service à la clientèle.  Un conseil, revoir votre système de facturation, par ce que ça donne des idées d'aller vos concurants.",3
257050,24-SEP-11,22-SEP-11,Jason,,en,67.70.80.135,karl.faul@sympatico.ca,13358694,000000120060126,5,5,,5
257051,24-SEP-11,22-SEP-11,Mohamed Amine,,fr,174.93.198.163,placeroyale@sympatico.ca,13362220,000000120067080,5,5,,5
257052,24-SEP-11,22-SEP-11,Sofien,,fr,70.29.203.244,nguyentansi@sympatico.ca,13361402,000000120065295,5,5,rien ,5
257053,24-SEP-11,23-SEP-11,Diaraye,,en,64.229.179.192,mjdv@bell.net,13374740,000000120092656,4,4,No comment.,4
257054,24-SEP-11,23-SEP-11,Patricia,,en,64.229.131.117,jamie45@sympatico.ca,13371584,000000120104804,5,4,,3
257055,24-SEP-11,23-SEP-11,Nejib,,fr,70.51.173.27,gbeau5@sympatico.ca,13370372,000000120098929,4,4,,5
257056,24-SEP-11,23-SEP-11,Khaoula,,fr,216.209.225.17,mami_33@sympatico.ca,13373863,000000120085930,5,5,rien de plus tout était parfait,4
257057,24-SEP-11,23-SEP-11,Meher,,fr,184.145.250.68,carolericard@sympatico.ca,13367840,000000120089111,2,2,donné le même service qu'un autre personne a pu avoir  ,3
257058,24-SEP-11,23-SEP-11,Noureddine,,fr,69.157.89.154,marcobergeron@sympatico.ca,13373948,000000120103243,4,1,"Rien, la réceptionniste était très
sympatique et elle m'a répondu du mieux
qu'elle a pu. C'est plus au niveau du 
département technique qu'est le problème.",3
257059,24-SEP-11,23-SEP-11,Saifeddine,,fr,69.157.245.150,gcourcelles18@sympatico.ca,13370388,000000120092759,3,2,"C'est plustôt au niveau du manque d'écoute et du ton utilisé par vos agents, que j'ai ressentie un désagrément.

J'ai parlé à trois jeunes hommes différents et j'avais l'impression que se foutait poliment de ma gueule. 

Je n'ai abituellement pas ce genre d'impression, mais cette fois-ci oui.

Merci
",2
257060,24-SEP-11,23-SEP-11,Karla,,en,174.92.51.235,jim.langman@sympatico.ca,13371974,000000120100702,5,4,"Nothing.
It would be nice to get a line through quicker & not be left waiting on the line for 5-10 minutes.",5
257061,24-SEP-11,23-SEP-11,Shirin,,en,69.156.136.19,thebarretts@sympatico.ca,13378110,000000120104266,3,4,I had much difficulty understanding Shirin ... I had to put my husband on the phone ... he has very acute hearing and was able to pass some/most of the info on to me.  She did resolve the problem ... I was disappointed to hear that it's a problem Bell hasn't totally resolved yet.  ,3
257062,24-SEP-11,22-SEP-11,Marc,,en,50.101.226.182,rpaulw@sympatico.ca,13363158,000000120063963,5,5,None,5
257063,24-SEP-11,23-SEP-11,Aymen,,fr,76.69.179.67,carol.al@sympatico.ca,13367822,000000120092816,5,5,"Avoir des modems routeur en succursales de bell ou boutique de bell car on pourrait s'en procurer tout de suite au lieu d'attendre  3 jours ouvrables pour la livraison lors de bris de modem .
",2
257064,24-SEP-11,23-SEP-11,Omar,,en,69.157.55.233,kenmare8@sympatico.ca,13372796,000000120092093,5,5,n/a,5
257065,24-SEP-11,01-SEP-11,Steve,,en,76.71.143.125,pdoll@sympatico.ca,13114651,000000119583215,4,2,"Offer other internet services, because I am not happy with this unit, Need something else.... ",3
257066,24-SEP-11,23-SEP-11,Justin,,en,76.71.76.132,ivan.rowley@sympatico.ca,13371400,000000120096180,3,4,everything was handled in a very professional manner,4
257067,24-SEP-11,23-SEP-11,Asma,,fr,184.148.250.217,moniquereeves@sympatico.ca,13374846,000000120089793,2,2,Plus d'expérience et de connaissance de l'employé!,3
257513,24-SEP-11,17-SEP-11,Victoria,,en,76.64.118.87,wmmyers@sympatico.ca,13297358,000000119952153,5,5,,4
257514,24-SEP-11,04-SEP-11,Joanne,,en,174.95.97.44,imgolfing@sympatico.ca,13128465,000000119649049,1,1,"Tell the truth. When you say you have fixed the problem, then make sure the problem is fixed. I continue to receive duplicate billings for the internet, yet you tell me you have resolved the problem. You send me this survey a week before you ""unfreeze"" my email account. There is nothing positive I can say about your service!",1
257515,24-SEP-11,23-SEP-11,Inobel,,en,70.49.80.203,pcapreol@sympatico.ca,13375686,000000120093823,4,5,I would like all service call to be handled by Canadians,5
257516,24-SEP-11,22-SEP-11,Mauricio,,en,70.24.96.56,linda.fedak@sympatico.ca,13359516,000000120079096,5,5,,5
257517,24-SEP-11,23-SEP-11,David,,en,70.29.150.68,bubbyschwartz@sympatico.ca,13367640,000000120101141,1,1,Understand your product,2
257518,24-SEP-11,22-SEP-11,Amir,,fr,70.48.119.38,jmorand@sympatico.ca,13358168,000000120063155,5,5,,5
257519,24-SEP-11,23-SEP-11,Sonia,,fr,204.19.172.171,jyma@sympatico.ca,13372584,000000120083004,5,5,"rien de plus, tout c'est bien déroulé",5
257520,24-SEP-11,23-SEP-11,Gregorio,,en,174.91.125.44,i.mcculloch@sympatico.ca,13371280,000000120097872,5,5,,5
257521,24-SEP-11,21-SEP-11,Naveed,,en,64.228.159.14,seidelberg@sympatico.ca,13349538,000000120030012,4,4,,3
257522,24-SEP-11,23-SEP-11,Alaaeddine,,fr,69.157.92.54,elise.b@bell.net,13369664,000000120086340,5,5,rien de +. le technicien a été super. Il a pris le temps de m'écouter et de bien me diriger. Il a pris tout le temps nécessaire.,5
257523,24-SEP-11,23-SEP-11,Shakeel,,en,184.145.70.50,susjants@sympatico.ca,13377816,000000120098999,5,5,none,5
257524,24-SEP-11,23-SEP-11,Marc,,en,76.70.116.85,naccigolf@sympatico.ca,13375054,000000120096448,3,1,"You are FUCKING CLOWNS!  My email is all fucked up.  You have put in some new policy to stop SPOOFING and fucked up my two corporate accounts, one before a board meeting you FUCKING WHORING MOTHER FUCKERS.  What fucking idiot MBA piece of shit at BELL decided you could FUCK with your entire customer base of loyal customers and fuck them over in this fashion without ample warning. YOU FUCKING WHORES!!! The grief you caused me this week is substantial.  I am going to dump EVERYTHING BELL and rub it in your fucking face!!!!  TV, INTERNET, PHONES ..... EVERYTHING.

IDIOT FUCKS",1
257525,24-SEP-11,22-SEP-11,Revathi,,en,69.157.127.245,j_nugent@sympatico.ca,13357448,000000120063725,5,5,the hold time for the next department was a bit long,5
257526,24-SEP-11,21-SEP-11,Sondes,,fr,70.48.171.107,aminatan@bell.net,13338245,000000120030851,5,5,,5
257527,24-SEP-11,23-SEP-11,Innocent,,en,64.229.43.126,chris.sandy@bell.net,13368140,000000120097820,4,3,too many perople to talk to over one thing,4
257528,24-SEP-11,23-SEP-11,Melvin,,en,65.92.50.68,kgh11@sympatico.ca,13372834,000000120097676,4,5,"Not better, but I must thank you for the prompt delivery of the replacement modum - I'd been told it would take up to 3 business days and there it was on our porch TODAY! Excellent!",5
257529,24-SEP-11,23-SEP-11,Luis,,en,76.64.105.70,jcrafty7@sympatico.ca,13371754,000000120101470,5,5,nothing,5
257530,24-SEP-11,23-SEP-11,Krishidhar,,en,70.27.238.146,bgreibus@sympatico.ca,13367292,000000120104523,3,1,"The service rep told me the technician had visited my home and that I had given the tech rep my mobile phone number.  I don't have a mobile phone. When I called on Sept 18, the rep told me to call for an appointment, I told him I will be away all week and would call when I came back. The service rep would not listen to me when I asked for a tech rep to come to my home.  After getting very annoyed with Trishi he passed me over to Mr Allan.  Mr Allan made an appointment for Sat Sept 24, between Noon and 6:00 PM. The tech came over at 14:20 on Sept 24 and found that my slipstream modem was defective.",2
257531,24-SEP-11,02-SEP-11,Hssen,,fr,67.68.113.86,daniel.bolduc6@sympatico.ca,13110927,000000119623978,4,4,Moin d'attente au téléphone,4
257532,24-SEP-11,08-SEP-11,Chiraz,,fr,198.168.27.221,taleb@bell.net,13187688,000000119732285,4,4,supprimer le forfait de réactivation de l'internet,4
257533,24-SEP-11,27-AUG-11,Sarah,,en,70.54.0.17,kenneth.wilson@sympatico.ca,13037439,000000119471982,3,3,"I was calling because there was a problem with the internet speed. I was told I would be called back. I wasn't.
The problem was corrected the next day, but no one called to let me know about the investigation or problem.",3
257534,24-SEP-11,23-SEP-11,Jack,,en,70.26.7.17,greg_dargavel@sympatico.ca,13370724,000000120087695,3,4,Cal re: resolution of the problem when you say you will call re: resolution of the problem.,3
257535,24-SEP-11,23-SEP-11,Mauricio,,fr,70.30.149.246,ghisdeli@sympatico.ca,13370508,000000120084677,5,5,,5
257536,24-SEP-11,23-SEP-11,Brent,,en,76.67.115.237,ngoc33@sympatico.ca,13375198,000000120104028,5,5,nothing,4
257537,24-SEP-11,23-SEP-11,Sinu,,en,68.171.231.80,dowusu@sympatico.ca,13369374,000000120097057,5,5,,5
257538,24-SEP-11,23-SEP-11,Jack,,en,65.93.57.2,bchar@sympatico.ca,13367132,000000120094998,5,5,Nothing- it was resolved quickly and efficiently.  ,5
257539,24-SEP-11,22-SEP-11,Monica,,en,174.92.114.207,winjohn@sympatico.ca,13365416,000000120055690,5,5,Nothing! My questions & concerns were all taken care of.,5
257540,24-SEP-11,23-SEP-11,Zohra,,fr,174.92.176.59,dolores.williams@sympatico.ca,13369282,000000120098222,1,4,"Ne pas avoir une employée comme celle qui m'a répondu:elle était impatiente et me réprimandait pour ne pas comprendre ses indications,son accent était parfois difficile à comprendre la première fois et je devais la faire répéter et ceci la frustrait.Je n'ai jamais eu une expérience comme celle là avec Bell,les techniciens étaient toujours patients et courtois et très serviables.",5
257541,24-SEP-11,23-SEP-11,Michael,,en,184.144.73.222,roy.roden2@sympatico.ca,13376700,000000120098589,5,5,"nothing, Michael was superlative",5
257542,24-SEP-11,22-SEP-11,Hayett,,fr,76.67.173.18,suzandre@sympatico.ca,13364352,000000120056541,5,5,rien c'était parfait,5
257543,25-SEP-11,24-SEP-11,Nicholas,,fr,184.144.227.123,ipper@sympatico.ca,13382834,000000120120411,4,5,tres bon service hier soir,4
257544,25-SEP-11,24-SEP-11,Mahender,,en,174.91.87.153,danmj@sympatico.ca,13381054,000000120117265,3,3,Directly transfer a call to a senior tech when it's a call about a repeat issue,1
257545,25-SEP-11,24-SEP-11,Rim,,fr,74.14.211.66,n.campeau1@bell.net,13385402,000000120106714,1,1,L'employée était très mal formée et ne pouvait pas m'aider.,1
257546,25-SEP-11,24-SEP-11,Nabil,,fr,207.134.142.22,francois427@sympatico.ca,13382098,000000120113845,4,2,"Nabil a très bien fait ce qu'il avait à faire, j'ai cependant bien hâte de voir si mon internet et courriel fonctionnera lorsque je recevrai la pièce provenant de BELL vers le 28 Septembre",5
257547,25-SEP-11,24-SEP-11,Raj,,en,184.146.131.8,mikeedw@sympatico.ca,13385096,000000120120184,3,5,Clear speach,5
257977,22-SEP-11,20-SEP-11,Leslee,,en,76.68.48.32,ltroster@sympatico.ca,13330620,000000120016694,4,4,,4
257978,22-SEP-11,20-SEP-11,Nelly,,en,174.91.122.86,jennifer.gareth@sympatico.ca,13328592,000000120004811,2,2,"It would have been nice if the person I spoke to could have put me through to the billing department to request a refund for the lost day's services, but she wouldn't, prompting me to consider other options for my internet provision. I'm looking into that now.",1
257979,22-SEP-11,21-SEP-11,Mahender,,en,64.229.204.154,l.houseman@sympatico.ca,13344944,000000120030261,3,2,Technician at least told me the internet service would not be available until midnight on the 22nd,
257980,22-SEP-11,21-SEP-11,Luis,,en,70.53.201.12,farlen@sympatico.ca,13341858,000000120050976,4,4,"Perhaps not presume that I would be likely to forget my new password, which Luis helped me change. 

NOTE: I wanted to choose a stronger password to protect myself against having my contact list stolen and used to solicit money from my family and friends  having received just such an email two days ago, when everyone in a cousin's contact list received an email telling us she was in serious trouble in Ivory Coast and needed our help (it turns out she was in Canada, and not in Africa). Perhaps Bell could let its clients know exactly how to protect ourselves from this type of scam, which is quite unsettling.",3
257981,22-SEP-11,13-SEP-11,Diego,,en,184.147.114.175,marshallmare@bell.net,13242168,000000119860643,5,5,All OK!,5
257982,22-SEP-11,21-SEP-11,Juan,,en,50.101.139.223,bjv2@sympatico.ca,13339140,000000120038438,5,4,"Nothing
",5
257983,23-SEP-11,21-SEP-11,Kais,,fr,70.51.173.119,MrDevil4U@bell.net,13337648,000000120049748,5,5,c'était parfait,5
257984,23-SEP-11,21-SEP-11,Radhia,,fr,69.156.170.165,alain.ebeniste@sympatico.ca,13338032,000000120047020,5,5,Tout est parfait continuer votre bon service,5
257985,23-SEP-11,21-SEP-11,Meher,,en,50.100.167.90,promiti@sympatico.ca,13348198,000000120034454,3,4,,3
257986,23-SEP-11,22-SEP-11,Zulfiquar,,en,69.158.48.122,john.mahler@sympatico.ca,13358284,000000120053640,4,4,,5
257987,23-SEP-11,22-SEP-11,Jay,,en,174.91.111.94,annalenuik.friend@bell.net,13352674,000000120066790,5,4,SEPTEMBER 23/2011 AT 10:20am What is the one thing we cold have done better to improve your recent experience?Charaders remaining:4000 you have done well. annalenuik.friend@bell.net,5
257988,23-SEP-11,22-SEP-11,Bernard,,en,74.14.182.189,marcin514@bell.net,13360112,000000120062543,1,1,Advise customers when making BIG changes to the system as specially these that affect our emails. And when you know there is a potential email issue ADVISE US and don't trie to hide the issue!!!!!!!!!!!,1
257989,23-SEP-11,22-SEP-11,Zaccheus,,en,204.237.59.127,bryantaillon@sympatico.ca,13353596,000000120075168,5,4,"there is nothing else that could have been done, did a very good job and like to thank you all for being there for everyone .....",5
257990,24-SEP-11,23-SEP-11,Vijay,,en,69.157.22.206,max-com@bell.net,13374266,000000120088532,4,3,"The problem was ""escalated to the next level"". I was told I would be called back; I was not. I re-booted my modem after 30 mins & all was OK. Vijay was polite & competent; on enquiry ""the problem is at our end"". Expecting a rebate from Bell for down time, or for my time helping solve a Bell problem - forget it.",2
257991,24-SEP-11,23-SEP-11,Mohamed,,fr,174.94.111.209,mimito@sympatico.ca,13374692,000000120082880,4,4,Ma demande a été comblée et je suis satisfaite. Mohamed a bien répondu à mes questions de manière professionnelle.,5
257992,24-SEP-11,15-SEP-11,Shawn,,en,76.70.108.46,deb_brown@sympatico.ca,13264516,000000119913906,5,5,not a thing excellent service by I think it was Eric,5
257993,24-SEP-11,20-SEP-11,Helmi,,fr,174.91.16.226,g.beauchemin@bell.net,13326822,000000120022133,5,4,"Il serait préférable que lorsqu'on prend un nouveau service en boutique, de mentionner tous les frais et service d'un abonnement. Par exemple, nouvel abonnement internet, on me dit que tous est gratuit, le technicien qui passe chez nous, le modem etc. On ne m'a pas parlé de frais d'activation!!!",3
257994,24-SEP-11,23-SEP-11,Mudilyar,,fr,70.53.226.17,ssnaguib@sympatico.ca,13377586,000000120097186,5,4,,5
257995,24-SEP-11,23-SEP-11,Lucy,,en,74.12.25.58,oommen@sympatico.ca,13375458,000000120093689,1,2,"Do not lie to a customer,  When he Know what happened with his services and how it happened. I am searching for alternative to change my all services from bell.",2
257996,24-SEP-11,24-SEP-11,,,en,70.51.64.208,,,,5,5,no complaints,4
257997,24-SEP-11,20-SEP-11,Sowmya,,en,192.197.54.21,shayne.bedford@sympatico.ca,13335128,000000120021304,1,1,"I could not hear rep. Rep was unsure had to get supervisor? I explained the problem still not sure? Technical supervisor came on the line and said he would ship new modem and I would have in 2 business day's after 3 days no modem showed up. I called again to find out no order was placed? The rep. said he would ship a modem on Monday and I would have for Tuesday 10 minutes later some one called and said a tech would be out saturday morning 8-12. The tech. showed up around 8:45am and was polite,friendly and very respective of my family and property. I don't have his name but was a pleasure to have him in my home. I was also impressed with the person i think was (wren) who called friday night and had the appointment set up for saturday morning on short notice. These 2 reps from bell have restored my faith in your business.
As for the call centre I feel there is some improvments that must be made. I have been in the customer service business for 17 years for the largest HVAC company in North America as a service technician and know how important it is to have great customer service from the start to the finish.  It is often the service tech puts out the fire! I would like for these technicians to be acknowledged for there excellent customer relations skills. I understand the world we live in today is very demanding and first impressions seem to be burned into our memory. It is vert important to take our time and make our customers feel as if they are our only customer. Thank you. Shayne Bedford",5
257998,24-SEP-11,23-SEP-11,Dawood,,en,76.66.104.10,jimmcculloch@sympatico.ca,13372002,000000120088938,5,5,,5
257999,24-SEP-11,23-SEP-11,Sana,,fr,174.91.121.112,jolouis@sympatico.ca,13372300,000000120082286,5,5,On m'a bien répondu et réglé mon problème.  Merci !,5
258000,24-SEP-11,20-SEP-11,Elmer,,en,174.95.149.52,ellenmccarthy@bell.net,13326152,000000120025643,5,5,,5
258001,24-SEP-11,23-SEP-11,Kranthi,,en,65.92.14.158,walms@sympatico.ca,13378578,000000120095270,4,3,,4
258002,24-SEP-11,23-SEP-11,Gregory,,en,70.27.42.239,htmt@sympatico.ca,13371222,000000120085922,4,4,,4
258003,24-SEP-11,23-SEP-11,James,,en,70.27.42.239,htmt@sympatico.ca,13371224,000000120095688,4,4,,4
256559,20-SEP-11,18-SEP-11,Jose,,en,64.231.247.128,blcrberry@sympatico.ca,13298424,000000119959324,4,5,wait time to speak to representative,4
256560,20-SEP-11,19-SEP-11,Kristen,,en,70.29.113.227,hbetz@sympatico.ca,13311590,000000119976236,2,4,It took almost 2 hours to achieve my desired task.  Every time I ran into a problem an operator volunteered to do it for me at an added cost. ,2
256561,20-SEP-11,19-SEP-11,Wayne,,en,70.31.104.68,jamestrusler@sympatico.ca,13312264,000000119986217,5,5,Nothing,5
256562,20-SEP-11,19-SEP-11,Nikki,,en,174.89.143.100,alpineii@bell.net,13306264,000000119973603,4,3,A viable replacement internet service for the one being dropped would have been nice. My inquiry on this call was to ask when Bell is going to drop the internet service I buy from them so that I can find a replacement service in time. The agent was polite and helpful.,2
256563,20-SEP-11,19-SEP-11,Jesus,,en,70.51.55.59,iamone@bell.net,13311910,000000119991821,,,"Dear Sir:
I would love to complete your survey, except I would have to do it twice ... and the
first time wouldn't be very flattering to your company at all!  I needed to get my
password for my bell192 internet modem (in order to connect my ibook) and I 
reached a service tech whom I had a very hard time understanding at his Indian/Pakistani
accent was very pronounced.  I explainted the situation to this gentleman and he proceeded
to change my password on me and tell me I had to log off and then log back on.  I did that
and discovered that not only was I not connected to Bell internet, but after 10 minutes of
trying this and trying that, the tech couldn't get me logged back on.  He kept babbling on
about my needed to yet a yellow wire to hard connect my lap top to the outlet ... this was
after I had told him several times (and even before we started with this whole session)
that I didn't have any yellow wire and I hadn't needed one when the system was first set 
up last year!  Frustrated, I finally asked him to pass me on to customer service so I could put 
in an order for a tech to come to my residence and set me up again as I had had enough.
Once again, he started in on his yellow wire schpeel and that, I am sorry to say, is when I
just simply hung up on him.  I regret that; it was very rude and unprofessional of me and
I would like the chance to apologize to him, but I don't remember his name.
 
I called back customer service, and I got another tech to whom I explained my problem and
he was very quick off the mark: he told me he understood when the other tech had been
saying, but in this case, it didn't apply and he would help me get connected again.  Less than
two minutes later, voila! a perfectly working system.  He even stayed on the line long enough
to make sure I cycled through my email and some web pages to confirm everything was going
fine, AND made sure I had connected my Kindle onto my WiFi system!  Now THAT is service
I am more than happy to tell people about.
 
I guess, as with any large company, you have those who know and those who don't and the
lesson to me is not to get frustrated, just to call back until you get someone who can help you.
 
Thank you.
Mary Fedchyk
 
",
256564,20-SEP-11,19-SEP-11,Jennifer,,en,174.95.253.9,bkhome@sympatico.ca,13307376,000000119973341,5,5,The info I wanted is available online. The agent could have shown me how to access this info.,5
256565,20-SEP-11,19-SEP-11,Xenia,,en,74.15.68.137,kathryn.bennett060@sympatico.ca,13313536,000000119997179,5,5,Nothing,3
256566,20-SEP-11,19-SEP-11,Bumi,,en,64.229.154.105,yoyl0404@sympatico.ca,13321426,000000119971746,5,2,,3
256567,20-SEP-11,18-SEP-11,Maxamed,,fr,70.29.150.251,marie.haeck081@sympatico.ca,13302322,000000119963753,2,1,mauvais diagnostic posé ce n'était pas la carte réseau de mon pc le problème. J'ai plutôt réinitialisé les connection et j'ai pu avoir accès à internet,2
256568,20-SEP-11,19-SEP-11,Jacqueline,,en,76.65.10.156,nkramer@sympatico.ca,13316740,000000119987649,3,3,I was left on hold for a long time with no indication of wait time.,4
256569,20-SEP-11,18-SEP-11,Gilberto Jose,,en,174.95.85.45,huey.the.duck@sympatico.ca,13300588,000000119964397,4,4,,3
256570,21-SEP-11,05-SEP-11,Madhu,,en,69.156.144.54,b.race@sympatico.ca,13133948,000000119663820,5,5,"I was offered a faster internet service (2.0 to 6.0 I believe) for a one time modem payment which I agreed to. I haven't noticed any speed improvement in my service at all. Prior to the speed upgrade, I just had my laptop professionally cleaned up.....",4
256571,21-SEP-11,20-SEP-11,Med Amine,,fr,76.70.60.92,cdemers62@bell.net,13324194,000000120025354,5,5,,4
256572,21-SEP-11,20-SEP-11,Diego,,en,174.91.119.57,wthmcknight@sympatico.ca,13337134,000000120003497,2,1,"Have high speed, still is slow",1
256573,21-SEP-11,20-SEP-11,Katelyn,,en,76.71.93.231,canadianmaman@sympatico.ca,13323986,000000120013078,4,4,,4
256574,21-SEP-11,20-SEP-11,Shalini,,en,67.70.128.249,jamieson_9@sympatico.ca,13328276,000000120000728,5,5,no,5
256575,21-SEP-11,20-SEP-11,Edgardo,,en,174.89.108.227,pjmclaughlin@sympatico.ca,13333316,000000120002647,1,1,"when the first employee could not resolve my issue, he should have transferred me to a level 2 technician to resolve my issue. He did not; I'm still not fixed!!!",2
256576,21-SEP-11,19-SEP-11,Danilo,,en,174.92.50.216,bellis1@sympatico.ca,13307142,000000119996053,5,5,nothing,5
256577,21-SEP-11,12-SEP-11,Raul,,en,70.50.29.21,jester1@sympatico.ca,13224514,000000119826060,4,3,,5
256578,21-SEP-11,20-SEP-11,Sukumar,,en,65.94.164.107,margarethooton@sympatico.ca,13331084,000000120010113,4,4,I can't think of anything,5
256579,21-SEP-11,20-SEP-11,Tyrone,,en,76.64.30.202,alan.adam@sympatico.ca,13322324,000000120014136,2,1,"Sort the problem out! I contacted you as Microsoft Outlook was downloading around 600 emails again and I wanted to know if I could stop it. (I had changed a setting on my accounts which activated this and had then reversed it but the emails kept coming. Your engineer could not resolve that issue and prevent the download as it had already started. However since his involvement, I have not been able to receive or send any emails using Sympatico. Therefore not only was teh original issue not capable of resolution, but the situation was made worse. The engineer was helpful but in end the net result was that it was worse than when I started.",2
256580,21-SEP-11,20-SEP-11,Josue,,en,174.93.10.185,rdkp@sympatico.ca,13333788,000000120013008,4,3,Although JOSUE was not able to solve the particular issue he did direct me to some possible solutions.  Throughout our conversation he was courteous. ,4
256581,21-SEP-11,20-SEP-11,Niyaz,,en,74.15.59.32,bricar1@sympatico.ca,13323762,000000120008004,4,4,,3
256582,23-SEP-11,22-SEP-11,Teri,,en,69.157.41.156,maggiebridges@bell.net,13359948,000000120073269,3,,make sure the rep speaks enlgish well and clear,1
256583,23-SEP-11,22-SEP-11,Linda,,en,76.68.189.167,dbaltin@bell.net,13354836,000000120076433,5,5,,4
256584,23-SEP-11,22-SEP-11,Mohamed Ali,,fr,184.144.236.185,stongedere@bell.net,13364246,000000120059958,4,4,,4
257068,23-SEP-11,22-SEP-11,Cristy,,en,76.69.5.148,andyngo560@sympatico.ca,13352608,000000120068336,5,5,nothing,5
257069,23-SEP-11,20-SEP-11,Manonmani,,en,209.202.115.133,george.diamond@sympatico.ca,13327030,000000119999198,3,4,Took longer to resolve than I'd hoped.,3
257070,23-SEP-11,20-SEP-11,Eric,,en,76.65.184.16,tcjs.jff@sympatico.ca,13336070,000000120004557,3,3,"Fix the problem from the first time I called. This survey should be about Bell not about the representatives. I've had unresolved billing issues since April; I've called several times and of course answered survey after survey but no results yet. ",1
257071,23-SEP-11,22-SEP-11,Christopher,,en,65.95.88.5,bill.goch@sympatico.ca,13353306,000000120074443,5,3,,5
257072,23-SEP-11,22-SEP-11,Luis,,en,70.52.31.126,peterkrzysz@bell.net,13362050,000000120073836,5,5,,5
257073,25-SEP-11,24-SEP-11,Brianna,,en,67.230.132.208,chuck.gudgeon@sympatico.ca,13380732,000000120108016,2,1,The person that I discussed the issue with did not have the background nor the knowledge to deal with the issue.  The person that I talked with on the later call on the same day was able to help me with my problem>,3
257074,25-SEP-11,21-SEP-11,Edgar,,en,67.70.152.221,zoranyyani@bell.net,13351636,000000120050809,4,4,reduce the number of questions with the auto attendant.,4
257075,25-SEP-11,24-SEP-11,Jason,,en,67.230.132.208,chuck.gudgeon@sympatico.ca,13380730,000000120109408,4,4,"This was the 3rd person that I was in contact with on the same day with Bell.  The first contact was with a customer service representative on line.  This person ""Victor"", was not helpful at all, and just kept indicating that I was not correct.  I finally asked for a phone number to discuss with a live person. the 2nd caller apologized but could not help me at all.  The 3rd person finally was able to help me and forwarded my call to a 4th person who provided me with a satisfactory resolution to my problem.  It shouldn't take 4 contact people to solve such a problem.  ",4
257076,25-SEP-11,23-SEP-11,Yathreb,,fr,74.59.172.130,ginette.fitzback@sympatico.ca,13370550,000000120091825,5,5,rien de plus ,3
257077,25-SEP-11,22-SEP-11,Will,,en,76.70.88.185,mmck@bell.net,13360952,000000120059490,3,4,"Please have someone respond to this survey.
This last time I called Bell for help I was put through to El Salvador are there no technicians in the U.S.A. or Canada anymore? The rep I spoke to on this occasion did manage to help me when we finally got over the language barrier but I had a hard time understanding him.  Just previous to this call I had been put through to India and the rep there had not a clue how to help, first he told me I had to have a tower if my computer was not a laptop or a Mac I told him several times it was an HP Omni and did not have a tower he then told me he was trained to help but did not know how to get me connnected wirelessly and told me quite rudely to go out and buy an external USB wireless adapter (I did not have to do this). I asked him several times to connect me to someone in the U.S. or Canada or give me a number to call but he refused saying he had been trained!!!I am quite disgusted with your service  especially from India and wish there was some way to speak to North American technicians who can speak the English that I can understand.  This is not the first time we have had rudeness from you reps in India.  
Signed FED UP WITH BELL mmck@bell.net P.S. Why am I not being asked to give you feedback on the rep from India?",2
257078,25-SEP-11,23-SEP-11,Hassen,,fr,70.51.178.38,louise.st-amour@sympatico.ca,13373574,000000120100395,4,4,,3
257079,25-SEP-11,23-SEP-11,Walid,,fr,69.157.85.123,theriault.julie01@sympatico.ca,13378140,000000120100472,4,5,,4
257080,25-SEP-11,24-SEP-11,Radhia,,en,74.15.207.79,ida.celli@sympatico.ca,13382802,000000120117197,5,5,,4
257081,25-SEP-11,24-SEP-11,Karla,,en,70.51.239.94,roslewis33@bell.net,13386582,000000120111903,4,4,Your tech support is superb.  The installation of the bell network was a disaster and resulted in numerous calls and ongoing problems and issues. Guess I will be filling out more of these forms!,3
257082,25-SEP-11,23-SEP-11,Prego Junior,,en,64.231.151.200,g.marin@sympatico.ca,13370260,000000120096804,4,1,"Junior gave me excellent customer service in terms of understanding the problem and acknowledging there is a problem with the Sympatico email server.

The two representatives I spoke to around noon of the same day were not very helpful. In fact they told me there were changes to the system and the resulting problems could not be fixed. 

My problem has not been fixed and it is interfering with my business and personal email. The default sympatico.ca email address that comes with the account - that I DO NOT USE - is showing up as the return address when I send an email instead of the email addresses from my two different domain names. For my business in particular this is UNACCEPTABLE. I had 91 email directed to sympatico and because I don't use it, and therefore don't have a mail box set up for it in my email software, I had no idea that I had received them. This became a problem for a client who needed to reach me and compromised my ability to serve them properly.

Should this not be remedied very soon I will take my business to a more reliable IP.

Gina Marin",1
257083,25-SEP-11,23-SEP-11,Emilio,,en,67.71.4.229,clcryder@bell.net,13368350,000000120101889,5,5,,4
257084,25-SEP-11,12-SEP-11,Emely,,en,184.147.121.28,gusherrerach@sympatico.ca,13223368,000000119826442,1,1,The person from internet should have a better position in order to help customers ,1
257085,25-SEP-11,24-SEP-11,Sowjanya,,en,65.95.143.54,kojibo@sympatico.ca,13383894,000000120110102,5,5,Nothing,5
257086,25-SEP-11,24-SEP-11,Ibrahim,,fr,174.89.77.155,klodet.perron@sympatico.ca,13383872,000000120110461,5,4,C'était bien,5
257087,25-SEP-11,23-SEP-11,Mohamed Nidhal,,fr,69.159.117.203,danieldavid27@sympatico.ca,13368728,000000120097294,5,4,avoir moin d attente avant de parler a une personne.,4
257088,25-SEP-11,24-SEP-11,Irving,,en,70.27.8.208,sdepratto0865@sympatico.ca,13386868,000000120115669,5,5,nothing,5
257089,25-SEP-11,24-SEP-11,Manel,,en,174.88.89.79,francine_savard.cons@sympatico.ca,13382080,000000120113797,5,5,,5
257090,25-SEP-11,24-SEP-11,Moez,,fr,184.145.178.138,beaudinmc@bell.net,13380068,000000120114010,5,5,,5
257091,25-SEP-11,23-SEP-11,Walter,,en,76.69.17.110,randyhunter@sympatico.ca,13376152,000000120092681,5,3,"Nothing - after checking the problem, Walter made arrangements to have a technician make a visit.",5
257092,25-SEP-11,23-SEP-11,Sinu,,en,174.93.224.13,rolwei@sympatico.ca,13376600,000000120085537,5,5,he did everything very efficient,5
257093,25-SEP-11,22-SEP-11,Greg,,en,70.54.4.133,krnixon10@bell.net,13359044,000000120054783,1,1,,1
257094,25-SEP-11,24-SEP-11,Pradeep,,en,64.231.196.204,shahabi@bell.net,13386934,000000120113941,5,5,I used the services 2 days in a row and it was easier to talk to the technician on the phone while he was guiding me than to communicate through the computer and having to change screens often.,5
257095,25-SEP-11,22-SEP-11,Nandhini,,en,67.68.37.221,dupe@bell.net,13355452,000000120066622,4,5,nothing,5
257548,25-SEP-11,22-SEP-11,Danilo,,en,76.64.223.105,bill_rose_r2@sympatico.ca,13353320,000000120076142,3,2,"It took three trips from Bell, before my issues were resolved.  Although everyone I delt with including the technicians were very nice it wasn't until the third visit that they clued into that the problem stemmed from some changes that had been made to the outside connection that bell technicians had made.  I think this could have been identified earlier if the basic premise for problem solving had been followed ""What changed?""",2
257549,25-SEP-11,24-SEP-11,Aroua,,fr,70.55.185.98,denise.latour@sympatico.ca,13381252,000000120115592,4,5,etre plus rapide.,4
257550,25-SEP-11,23-SEP-11,Rinta,,en,70.54.7.176,twhitefoot@sympatico.ca,13378358,000000120082821,5,5,they should of told me that i was paying for years internet speed i could not get,4
257551,25-SEP-11,22-SEP-11,Carlos,,en,70.24.9.80,robinson.marie.jmr@bell.net,13362970,000000120058155,5,5,,4
257552,25-SEP-11,23-SEP-11,Jordan,,en,70.25.54.88,harpalkang@bell.net,13370926,000000120098143,4,4,Offer some deals,3
257553,25-SEP-11,24-SEP-11,Salvador,,en,70.31.30.204,plima@sympatico.ca,13386012,000000120112314,5,5,Nothing,5
257554,25-SEP-11,24-SEP-11,Krishnan,,en,70.31.83.107,johnbell3_3@sympatico.ca,13383434,000000120119092,4,5,"i have hearing prob , if you could make your sound from your end louder and clearer",5
257555,26-SEP-11,25-SEP-11,Abinash,,en,70.55.212.150,trico@sympatico.ca,13394650,000000120126515,1,1,"I was put on hold for a very long time. When someone answered the phone at bell mobility, I had asked them a question about my phone.  They then re-directed me to another department customer service.  Again I was on hold for about 15 minutes.  Once they picked up the phone, they informed me that the department I needed was closed today and reopems on Monday.  I have never had good service with Bell.  I am slowly moving my accounts away and going to Rogers.  What a difference in service!  I know that Bell is made up of different areas of services but the company needs to wake up and show your customers that you are 1 company and not put everyone through this disaster everytime they call.  Just horrible.",1
257556,26-SEP-11,24-SEP-11,Gayathri,,en,70.26.37.82,dlcrouse@bell.net,13381422,000000120106324,4,4,"The problem was solved, however, the cause of the original problem was never explained.",4
257557,26-SEP-11,25-SEP-11,Jose,,en,207.219.69.181,slaters.r.us@sympatico.ca,13394176,000000120124417,5,5,"they are too polite, too many sorrys for
this and that.",3
257558,26-SEP-11,25-SEP-11,Med Wacef,,fr,67.68.119.68,claude.taillon@sympatico.ca,13389512,000000120126184,5,5,Waseb a réussi à me dépanner complétement et je l'en remercie...,5
257559,26-SEP-11,19-SEP-11,Houssem,,fr,174.93.196.133,jogag16@sympatico.ca,13312946,000000119985743,3,3,"On me dit de poser des actions impossible puisque je n'ai pas ex.:Le communateur... ,intervenante précédente:un fil jaune...(soupir!!!je suis une incapable!!!Je songe à changer car ça prend une éternité avant de régler mes problèmes!!!!",2
257560,26-SEP-11,24-SEP-11,Hana,,en,174.91.16.174,sossi@sympatico.ca,13387198,000000120106572,4,4,hiring bilingual employees would make the client service more effective.,5
257561,26-SEP-11,25-SEP-11,Diego,,en,76.64.225.225,amarier@bell.net,13388662,000000120130965,5,5,nothing more ,5
257562,26-SEP-11,25-SEP-11,Roy,,en,76.68.48.110,moostra1@sympatico.ca,13392784,000000120122811,4,4,The person was a little hard to hear and I had to repeat the problem. She had to put me on hold. He/She was in Manilla. ,3
257563,26-SEP-11,25-SEP-11,Leni,,en,76.68.54.169,carmen.harvey@sympatico.ca,13389314,000000120123648,5,5,,5
257564,26-SEP-11,23-SEP-11,Ahmed Ramy,,fr,69.157.154.238,jmilmore@sympatico.ca,13372092,000000120091111,5,5,"tout est beau juste que le technicien 
n avait pas l antivirus gratuit je dois donc rappeler pour l avoir",5
257565,26-SEP-11,23-SEP-11,Keerthi,,en,67.70.86.216,michael_onischuk@sympatico.ca,13374536,000000120104451,5,5,"Nothing comes to mind at the moment.
The problem was solved.
",5
257566,26-SEP-11,23-SEP-11,Ghaieth,,fr,174.92.187.100,yvesdufour@sympatico.ca,13378904,000000120098409,5,5,Avant de parler a davy No 6045673 j'ai parlé à un autre personne qui n'a vraiment pas sus quel était le problème et nous a diriger au maivais endroit chez bell en disant que le problème de venait pas de bell mobilité....vous devrierz investiguez qui etait cette personne,5
257567,26-SEP-11,22-SEP-11,Leah,,en,70.48.40.153,gus.robertson@sympatico.ca,13356838,000000120057189,4,4,,4
257568,26-SEP-11,24-SEP-11,Sam,,en,70.31.97.214,james4harris@sympatico.ca,13382998,000000120112851,4,4,Rep was good - it was me who dosen't understand the working of internet.  He told me what I needed.,4
257569,26-SEP-11,25-SEP-11,Sam,,en,74.15.137.178,alexandra.valerianos@bell.net,13388606,000000120129920,5,5,great job,5
257570,26-SEP-11,25-SEP-11,John,,en,65.93.150.66,gmanion@bell.net,13390608,000000120131447,5,5,,5
257571,26-SEP-11,25-SEP-11,Hency,,en,70.26.89.101,fcrescia@sympatico.ca,13390274,000000120126043,3,3,My email account on my Mac got working again. I also want to create a second email account. Got pused off to Bell.ca to do it on my own etc. Bell.ca is not user friendly at all. A complete waste of time!!!,3
257572,26-SEP-11,24-SEP-11,Ermany,,en,70.54.15.245,clintel29@sympatico.ca,13380814,000000120119721,5,4,"Nothing, I was satisfied",4
257573,26-SEP-11,25-SEP-11,Okieh,,en,66.163.15.97,labela@sympatico.ca,13391780,000000120123437,3,4,"Customer service is a hard job. Okieh needs more time to learn how to handle difficult situations. Please give her time.
Please do not force your other representatives to be artificially polite.",4
257574,26-SEP-11,16-SEP-11,Bettaib,,fr,174.93.238.43,roger_lavallee517@sympatico.ca,13285618,000000119930859,4,5,,5
257575,26-SEP-11,24-SEP-11,Reina,,en,74.12.122.247,margrochon@sympatico.ca,13384668,000000120121310,1,1,She didnot understand me nd I had a hard time to understand her,2
257576,26-SEP-11,25-SEP-11,Ricardo,,en,74.15.1.46,kim.lodge@sympatico.ca,13391666,000000120127685,5,5,,4
257577,23-SEP-11,22-SEP-11,Haythem,,fr,76.68.188.241,sylvain1968@sympatico.ca,13364404,000000120054087,5,4,,4
257578,23-SEP-11,22-SEP-11,Rachel,,en,65.95.227.118,catbee141@sympatico.ca,13353822,000000120056728,5,5,,4
257579,23-SEP-11,22-SEP-11,Brett,,en,74.14.106.251,maureenshortt@sympatico.ca,13360456,000000120066997,5,5,,5
257580,23-SEP-11,22-SEP-11,Ghaieth,,fr,70.30.171.126,marcel.carbonneau@sympatico.ca,13360094,000000120070470,4,3,"Rien

Le technicien de Bell ne peut connaître toutes les solutions apportées à nos difficultés informatiques.",5
257581,23-SEP-11,21-SEP-11,Pascal,,fr,67.68.58.124,danielbeauvais@sympatico.ca,13340552,000000120045127,4,4,Etudier tout mon dossier chez Bell pour m'offrir le meilleur prix possible. Les offres des compétiteurs sont très intéressantes. Je suis le seul chez moi de 7 enfants qui à conserver les services de Bell,4
257582,23-SEP-11,22-SEP-11,Alvaro,,en,67.71.144.213,richard.mckendry@sympatico.ca,13362794,000000120056368,5,5,nothing,5
258004,23-SEP-11,22-SEP-11,Denice,,en,138.34.5.82,dalfonso4@sympatico.ca,13354592,000000120061626,1,1,"Treating me with more respect, we have been a paying customer of Bell for 11 years(two services), and upon our cancellation due to a move, your customer service became non existent. What your representatives do not know is that we have a house being built which will require services you offer. Unfortunatley you are not the only company who offers these services. And based on our recent experiences with Bell, your chances of us using you will be nil. ",1
258005,24-SEP-11,22-SEP-11,Victor Gabriel,,en,74.14.128.68,coaster67@sympatico.ca,13354308,000000120056284,2,1,"My email (sympatico.ca) account was unresponsive.  I talked with ""a person"" who I didn't understand and it was detirmined (I made the assumption) that there was an outage in my area.  After a day plus and another call to 310-Bell, I was infromed that I would have a further wait.  No one aclled me to inform me that the issue would take a while, no one called to say when the problem was fixed.  Poor customer service!",2
258006,24-SEP-11,23-SEP-11,Joseph,,en,70.27.4.209,murraywatt@sympatico.ca,13374996,000000120086155,5,4,,5
258007,24-SEP-11,17-SEP-11,Youssef,,fr,69.156.214.13,guy.belanger29@sympatico.ca,13291388,000000119943034,3,4,,4
258008,24-SEP-11,23-SEP-11,Nicholas,,en,76.67.29.235,eric.ableson@sympatico.ca,13369762,000000120103330,5,5,Nothing Nick was FANtastic ,5
258009,25-SEP-11,24-SEP-11,Jose,,en,174.95.148.163,mario.pirrone@sympatico.ca,13384704,000000120110677,5,5,,5
258010,25-SEP-11,24-SEP-11,Juan,,en,184.144.19.16,genbert1@sympatico.ca,13382254,000000120117676,5,4,,4
258011,25-SEP-11,24-SEP-11,Kumar,,en,65.95.89.128,vivianthorp@bell.net,13387970,000000120113330,5,4,,4
258012,25-SEP-11,24-SEP-11,Eliena,,en,69.158.148.81,ian_blythe@bell.net,13382788,000000120106256,4,4,I had to wait 2 to 24 hours for my service to be restored. That could be better,4
258013,25-SEP-11,15-SEP-11,Sam,,en,70.54.23.73,heatherpan@sympatico.ca,13266638,000000119906605,2,4,"I phoned to request a change to wireless service.  That was done and Sam was very helpful, patient and polite.  He did invite me to change to a faster service ""at no cost"".  However, it would appear that an extra $4.00 per month has been added to my bill.  In addition, I have been sent a piece of equipment at a cost of just under $50.00 and I have no need of that equipment.  I wasn't told about it at the time of my call. I have no idea how I can get it back to you and have no wish to spend time and money doing so.

The answer to question four below depends on how these issues are resolved.",
258014,25-SEP-11,24-SEP-11,Vikram,,en,68.171.234.251,candv_terry@sympatico.ca,13380470,000000120118896,2,1,Called me back as promised,2
258015,25-SEP-11,24-SEP-11,Ameer,,en,70.31.114.28,peterlenobel@bell.net,13385918,000000120111076,5,5,,4
258016,25-SEP-11,24-SEP-11,Mir,,en,70.31.26.83,dusty403@sympatico.ca,13381634,000000120120537,4,4,he was speaking very softly and I found it hard to hear him..i had mentioned it a couple of times and yet there seemed a blase tone to his voice. He did resolve my issue though.,4
258017,25-SEP-11,24-SEP-11,Abdulkarim,,fr,174.93.245.109,annette.antoine@sympatico.ca,13379704,000000120115344,4,5, Une voix humaine serait appréciée au lieu de cette machine qui débite des numéros mais je suppose que c'est utopique de demander ça.,4
258018,25-SEP-11,24-SEP-11,Elsy,,en,64.228.92.102,mrosebud@sympatico.ca,13385320,000000120119729,4,3,"I am not at all certain that the issue was the modem I still believe that the problem was the Bell server or line since I was not the only one having  the problem. Though I am willing to change modems and see if that could have been the problem, a great many modems will have to be changed to resolve the issue that occurred a number of times this week.",4
258019,25-SEP-11,24-SEP-11,Hema,,en,174.91.18.184,b.steiner5@sympatico.ca,13379956,000000120106977,4,4,,3
258020,25-SEP-11,24-SEP-11,Kevin,,en,174.89.136.86,wrtravis@sympatico.ca,13388148,000000120111167,5,5,"The wait time is always a couple of minutes, maybe you need more customer service reps during peak hours.",4
258021,25-SEP-11,24-SEP-11,Philip,,en,65.95.144.82,mgmullen@sympatico.ca,13384986,000000120109517,5,5,,4
258022,25-SEP-11,20-SEP-11,Heithem,,fr,69.159.88.31,normandgirard9@sympatico.ca,13332602,000000120024699,4,5,Ne pas entendre soupirer le technicien au bout du fil !,4
258023,25-SEP-11,24-SEP-11,Med Amine,,fr,67.71.108.62,Haddad008@bell.net,13379120,000000120120109,4,4,Simplifier le coffre fort de Bell,5
258024,25-SEP-11,24-SEP-11,Juan,,en,174.95.133.221,barith@bell.net,13380016,000000120111889,5,5,,5
258025,25-SEP-11,23-SEP-11,Sinu,,en,65.93.204.251,m_leppington@sympatico.ca,13373750,000000120083331,5,4,,4
258026,25-SEP-11,24-SEP-11,Mitchell,,en,65.95.90.199,akdraper@bell.net,13379424,000000120110132,5,5,,5
258027,25-SEP-11,23-SEP-11,Jordan,,en,174.91.73.100,cstante@sympatico.ca,13368554,000000120093028,5,5,not applicable,5
258028,25-SEP-11,24-SEP-11,Nelly,,en,174.95.23.167,samcosta1@bell.net,13386768,000000120108587,5,5,nothing,5
258029,25-SEP-11,24-SEP-11,Adeline,,en,70.49.23.148,linda-horne@sympatico.ca,13384218,000000120111591,2,1,listen to the problem -- and not hang up,3
258030,25-SEP-11,24-SEP-11,Adeline,,en,70.49.23.148,linda-horne@sympatico.ca,13384220,000000120111859,2,1,listen to the problem and not hang up - -there is nothing wrong with my Outlook -  and I am not using outlook express....Rogers Premium Support Service was able to fix problem,3
258031,25-SEP-11,22-SEP-11,Luis,,en,174.91.88.242,peter.chabot@sympatico.ca,13362020,000000120054750,4,4,,4
258032,25-SEP-11,24-SEP-11,V.v.,,en,69.158.128.166,artcarol@sympatico.ca,13379838,000000120109091,5,5,completely satisfied,5
258033,25-SEP-11,24-SEP-11,Jacqueline,,en,70.29.91.105,ymalik_5@sympatico.ca,13388218,000000120115041,4,4,Reduce waiting time and add more entrtaining channels to basic TV,4
258034,25-SEP-11,24-SEP-11,Ameer,,en,184.151.63.136,ejsimoneau@sympatico.ca,13381738,000000120111817,4,3,,4
258035,25-SEP-11,23-SEP-11,Rayeesa,,en,70.26.0.38,linda.leduc@sympatico.ca,13373374,000000120089249,5,5,,5
258036,25-SEP-11,24-SEP-11,Carlton,,en,67.68.21.166,ecmcenroe@sympatico.ca,13381686,000000120108027,1,1,,1
258037,25-SEP-11,24-SEP-11,Vijay,,en,50.101.232.130,tezgolf@sympatico.ca,13387566,000000120107902,5,5,,5
258038,25-SEP-11,24-SEP-11,Jessica,,en,74.14.107.207,dianlg@sympatico.ca,13381362,000000120120402,5,5,"Nothing else.
The problem was solved !
The gal was polite and knowledgable.",3
258039,25-SEP-11,23-SEP-11,Clarisse,,fr,69.156.64.216,cl104462@sympatico.ca,13368266,000000120087030,3,4,,4
258040,25-SEP-11,22-SEP-11,Amine,,fr,197.1.83.34,lyba@bell.net,13359822,000000120079551,5,5,,5
258041,25-SEP-11,24-SEP-11,Jan,,en,74.12.176.145,hossamkhanafer@sympatico.ca,13382718,000000120111464,4,4,Fix my bill so I don't have to call every month.,5
258042,25-SEP-11,24-SEP-11,Shawn,,fr,174.88.86.208,michel.jodoin3@sympatico.ca,13385022,000000120120669,5,5,rien de plus. J'ai été très bien servi.,5
258043,25-SEP-11,21-SEP-11,Amine,,fr,197.1.83.34,demasson19@bell.net,13340878,000000120052012,5,5,efficace service ,5
256585,23-SEP-11,21-SEP-11,Chad,,en,204.50.133.128,dabdragon@bell.net,13340478,000000120050824,5,5,"I don't have a home phone any longer.  I have a cell phone and the WiFi internet service with Bell.  It's inconceivable to me when I call with a problem fixed with my wifi that the agent e can't ""call up"" my internet # that he needs as your internet service doesn't ""talk"" with your cell phone service.  While I don't have a home phone, reciting the old number to the agent was the only way he could call up my full record.  Since 15% of Canadians now only own a cell phone I'd say Bell ought to get with the program and figure out how each dept. can see a clients full record.",4
256586,23-SEP-11,22-SEP-11,Karim,,fr,67.68.255.239,jdsjc@sympatico.ca,13357792,000000120075000,3,4,Tout est ok,4
256587,23-SEP-11,22-SEP-11,Robbie,,en,67.68.39.9,dlesco@sympatico.ca,13355192,000000120067971,1,1,Acquire some integrity as a compamy. On Aug 8 in a lengthy phone conversation with Carla (xy772) to resolve billing issues from June/July. She ASSURED me all was well. Sept bill proved otherwise. My call on S-22 proved fruitless. Agent was confrontational not helpful. I'm in process of switching providers for my phone /internet away from Bell. ,1
256588,23-SEP-11,12-SEP-11,Evan,,fr,70.26.250.86,alinelynn@sympatico.ca,13218506,000000119815731,5,5,Rien tout est beau,5
256589,23-SEP-11,22-SEP-11,Charles,,en,174.91.98.220,dav0592@bell.net,13354734,000000120073533,4,4,,4
256590,23-SEP-11,22-SEP-11,Lisa,,en,174.89.139.243,rexc@bell.net,13362740,000000120056134,5,5,"My issue was
Resolved right away..",5
256591,23-SEP-11,22-SEP-11,Okieh,,fr,174.93.229.202,rpdusablon@sympatico.ca,13363164,000000120066851,5,4,,5
256592,23-SEP-11,22-SEP-11,Ahmed,,en,24.235.112.50,larryhampson@sympatico.ca,13359244,000000120079655,1,1,Solved my problem and not drop my call after over an hour on the phone!,1
256593,23-SEP-11,21-SEP-11,Chekib,,fr,184.160.231.169,jattie_beirut@sympatico.ca,13343520,000000120029959,3,4,,3
256594,23-SEP-11,22-SEP-11,Med Jamel,,fr,76.69.99.198,hurt@sympatico.ca,13357216,000000120068619,5,5,,4
256595,23-SEP-11,22-SEP-11,Sarra,,fr,70.29.254.10,gagnondiane01@sympatico.ca,13356292,000000120066999,1,1,depuis que j'ai changé pour la haute vitesse mon système gèle. Il est deux fois plus long qu'avant. J'ai parlé avec le soutien technique qui m'a fait faire un test et elle m'a dit que c'était mon ordi. Je ne suis pas d'accord avec elle puisque les problèmes de lenteurs ont commencé dès que j'ai passé à la haute vitesse. Je vais essayer pendant un mois et je vais reprendre l'ancien service. Merci   ,1
256596,23-SEP-11,21-SEP-11,Ghorden,,en,76.64.92.51,rbt-heidman@sympatico.ca,13348476,000000120043689,4,4,,5
256597,23-SEP-11,19-SEP-11,Priya,,en,70.27.170.132,rob.jung@sympatico.ca,13318290,000000119988667,3,4,Get a proper high speed internet hone line to my house.  Bell ripped me off with the stupid stick and i wont pay the ridiculous prices for the hub etc.  Take care of our neighbourhood for once.  I would love it if the vice president called me to chat!,2
256598,23-SEP-11,22-SEP-11,Allaura,,en,70.51.96.33,gayrupert@sympatico.ca,13356358,000000120067924,5,5,The service was outstanding!,5
256599,23-SEP-11,22-SEP-11,Denice,,en,76.71.58.53,lilliane@sympatico.ca,13359496,000000120060749,4,4,,4
256600,23-SEP-11,22-SEP-11,Dorsaf,,fr,65.94.167.180,daniel.tremblay35@sympatico.ca,13354640,000000120054452,5,5,,4
256601,23-SEP-11,22-SEP-11,Mathew,,en,67.68.44.83,gerry.grossmann@sympatico.ca,13356488,000000120062098,4,4,"the person was very, very patient. Since I am hard of hearing my wife interpreted for me and we resolved the problems",5
256602,23-SEP-11,22-SEP-11,Eduardo,,en,65.95.10.130,russell.lauay@sympatico.ca,13363248,000000120077877,5,5,,5
256603,23-SEP-11,22-SEP-11,Jordan,,en,50.101.88.97,cshaver@bell.net,13354487,000000120069466,3,3,"to arrange for internet service it took over an hour and a half on the phone. however the tech , David, who came out to preform the connection to the internet was excellent",4
256604,23-SEP-11,22-SEP-11,Farah,,en,174.91.113.208,biedronka@sympatico.ca,13353284,000000120072764,5,4,,3
256605,23-SEP-11,22-SEP-11,David,,en,96.43.68.78,jvdloo@sympatico.ca,13358574,000000120058433,5,5,"Since this was an ""outside line"" issue, coupled with an upgrade in service, there really wasn't anything better Bell representatives could have done.
  ",5
256606,23-SEP-11,22-SEP-11,Jose,,en,142.140.233.182,rossclan@sympatico.ca,13363122,000000120064477,4,4,,4
256607,23-SEP-11,22-SEP-11,Srinivas,,en,174.89.197.160,dgcote@sympatico.ca,13355074,000000120068035,5,5,satisfied to the fullest,5
256608,23-SEP-11,10-SEP-11,Jose,,en,74.14.98.184,derenyi@bell.net,13203370,000000119791878,5,4,My replacement modem arrived in two days.  Thank you.,5
256609,23-SEP-11,22-SEP-11,Soumia,,fr,174.88.226.177,familia.chamorro@sympatico.ca,13355884,000000120060193,5,5,On devrait donner prix spéciaux aux anciens clients Bell.,5
256610,23-SEP-11,22-SEP-11,Mohamed,,fr,174.92.95.54,dalilabel@sympatico.ca,13354596,000000120065411,5,5,,5
256611,23-SEP-11,22-SEP-11,Michel,,fr,174.93.124.66,robertchampagne7@sympatico.ca,13362936,000000120073581,1,1,"J'ai un Imac de Apple.Mon EMail ne fonctionne toujours pas d'une façon normal,même après l'intervention du technicien de Bell.Alors il faut trouvé une solution à ça.Donc je ne suis pas comptant du service donné par ce technicien.Je doute de son manque de connaissance à ce sujet. 
                        Bien à vous.
                          Robert Champagne  
                           robert_champ@bell.net    
  Téléphone: 514-745-6822 
                            ",1
256612,23-SEP-11,22-SEP-11,Sarah,,fr,70.30.203.86,jacques.par3@sympatico.ca,13357500,000000120064594,5,5,"non, tout ok :-)",5
256613,23-SEP-11,21-SEP-11,Shakeel,,en,69.157.102.83,juan.hrepic@sympatico.ca,13344287,000000120051777,5,5,"Nothing, unless for me; the person who took care of my problem was a fantastic assistant.
Thanks to BELL, this is why I am a loyal subscriber for 31 years, since I came to Canada.",5
256614,23-SEP-11,22-SEP-11,Prem,,en,64.229.98.93,tedandbasik@sympatico.ca,13364572,000000120075466,4,5,"skip the basic troubleshoot when I let you know my PC are no problem, and start real diagnostic right away",4
256615,23-SEP-11,22-SEP-11,Guy,,fr,174.88.178.46,rodoca@sympatico.ca,13363008,000000120055023,4,5,,5
256616,23-SEP-11,22-SEP-11,Johanna,,en,74.15.85.35,john.koss047@sympatico.ca,13358278,000000120066923,5,5,nothing,5
256617,23-SEP-11,22-SEP-11,Henry,,en,69.159.61.74,hedgehog@bell.net,13357014,000000120066900,2,1,fix the problem,2
256618,23-SEP-11,20-SEP-11,Krishidhar,,en,70.27.38.138,dianevaliquette@bell.net,13325562,000000120026278,5,4,,4
256619,23-SEP-11,19-SEP-11,Nix,,en,70.29.37.60,rockshoppe@sympatico.ca,13318418,000000119975245,5,5,nothing ,5
256620,23-SEP-11,22-SEP-11,Jayaraman,,en,67.71.59.26,dgoodguy@sympatico.ca,13355082,000000120075641,5,5,,5
256621,23-SEP-11,08-SEP-11,Temsu,,en,70.24.24.245,david.tluczek040@sympatico.ca,13178086,000000119740250,5,5,can't think of anything. ,5
256622,24-SEP-11,19-SEP-11,Mauricio,,en,67.71.63.46,gkobrien@sympatico.ca,13311146,000000119986904,5,5,,5
257096,24-SEP-11,23-SEP-11,Orlando,,en,69.158.114.234,tcilurzo@sympatico.ca,13377988,000000120085800,3,,more knowledgable front line tech.,3
257097,24-SEP-11,23-SEP-11,Karla,,en,184.144.44.173,billandnorene@sympatico.ca,13367336,000000120102633,5,5,Have smarter customers.,5
257098,24-SEP-11,22-SEP-11,David,,en,65.94.200.41,dar.barb@sympatico.ca,13354704,000000120073163,5,4,"Not charging me for the shipping of a defective modem in the first place, then double charging me for the rental.
It is a rental modem, and I got charged $19.95 shipping plus an additional $3.95 twice, for rental.",
257099,24-SEP-11,18-SEP-11,Casey,,en,184.144.45.148,judith_atkinson3@sympatico.ca,13301352,000000119962089,1,1,"I will be writing a letter outlining our concerns with Bell's attempts to resolve our issues on the dates of Sept. 14, 16, 18 and 21.  Finally today, on Sept. 24, after threatening to change all of our services to Rogers and thanks to a Senior Support person named Jacey, a wonderful Bell tech person named Barrett Jefferies was sent to our home and rectified our connectivity issues.  We are still awaiting word as to how we will be compensated for the 10 days we were without internet connectivity and the many months of intermittent and slow service previous to that.  
Judy Atkinson
",1
257100,24-SEP-11,23-SEP-11,Jean-Raynaud,,fr,70.51.178.63,raymond.turgeon@sympatico.ca,13376186,000000120088389,5,5,Rendre l'acces àvos technitiens plus rapide.,5
257101,24-SEP-11,23-SEP-11,Nikitha,,en,74.14.160.106,bobthom@bell.net,13367424,000000120092679,2,1,"Your technician tried to solve the problem, concluded that it wasn't and internet connection problem, but said he would call back in 15-20 minutes and never did.",3
257102,24-SEP-11,23-SEP-11,Elsy,,en,76.69.106.114,culletonm@sympatico.ca,13368564,000000120096505,5,4,I am completely satisfied with the help I received.,4
257103,24-SEP-11,22-SEP-11,Deepthi,,en,74.14.110.110,bellamare@sympatico.ca,13353182,000000120070737,4,5,I have trouble hearing the voice at your end - not just the other day but every time I call.  Strange for a phone compamy.,5
257104,24-SEP-11,22-SEP-11,Naveenkumar,,en,174.91.157.215,liisaladouceur@sympatico.ca,13359484,000000120070262,1,1,"If the rep doesn't understand the problem, he can't fix it. ",2
257105,24-SEP-11,20-SEP-11,Irving,,en,69.156.83.181,pskinner@sympatico.ca,13333448,000000120011405,1,4,"I was a month without the Internet because a power suply took over a week to come and was not required as it was a new modem that was required.  The new modem was requested on Sept. 13, 2011 but did not arrive until Sept.23 after I had made repeated follow ups with your service people.  Terrible customer service and I was about to change service provider.",1
257106,24-SEP-11,23-SEP-11,Hema,,en,76.65.40.129,4stars@sympatico.ca,13365716,000000120096681,4,4,,5
257107,25-SEP-11,24-SEP-11,Kais,,fr,184.146.237.100,f.st-pierre@sympatico.ca,13381924,000000120110145,5,5,tout etait parfait,5
257108,25-SEP-11,24-SEP-11,Nebgha,,fr,70.52.96.8,mv.miskovic@sympatico.ca,13385384,000000120105879,5,5,,4
257109,25-SEP-11,24-SEP-11,Srinivasan,,en,70.52.180.98,larmanp@sympatico.ca,13384050,000000120109178,5,4,,3
257110,25-SEP-11,24-SEP-11,Gunson,,en,76.69.32.135,helenebeaudoin_6@sympatico.ca,13382656,000000120106473,1,1,listen to the customer,3
257111,25-SEP-11,21-SEP-11,Ivette,,en,174.93.9.61,c.repa@sympatico.ca,13339512,000000120036685,3,3,I remain frustrated because my internet access becomes disabled (for no apparent reason) on a regular basis.  Solve this problem and I'll be happy!,2
257112,25-SEP-11,22-SEP-11,Salvador,,en,65.93.119.5,m.denomy@sympatico.ca,13359860,000000120063179,5,4,Nothing. Both service reps did A good job.,5
257113,25-SEP-11,24-SEP-11,Nebgha,,fr,69.159.163.101,jnfrenette@bell.net,13383334,000000120107954,3,4,,4
257114,25-SEP-11,23-SEP-11,Chekib,,fr,69.156.85.148,m.gacem@sympatico.ca,13373710,000000120093152,4,4,Tout est excellent,5
257115,25-SEP-11,22-SEP-11,Sana,,fr,174.92.231.193,virginie.daniel@sympatico.ca,13365154,000000120054584,5,4,Rien de mieux !,5
257116,25-SEP-11,22-SEP-11,Benjamin,,en,70.29.62.249,clyde.grandy@bell.net,13354278,000000120067331,5,4,,5
257117,25-SEP-11,24-SEP-11,Asiya,,en,174.93.218.200,mcgregorhouse.1589@sympatico.ca,13384864,000000120107172,1,1,"not have some strange foreigners talk to ME from a distant country, where the person does not even know where CANADA is located! Call centers are the doom and failure of the Bell Group, rest assured!",1
257118,25-SEP-11,23-SEP-11,Patricia,,en,184.146.68.57,azotti@sympatico.ca,13366962,000000120102943,5,5,,5
257119,25-SEP-11,23-SEP-11,Med Taher,,fr,65.94.170.14,lo.boivin@sympatico.ca,13373506,000000120088495,5,5,,5
257120,25-SEP-11,23-SEP-11,Orlando,,en,69.156.30.152,eleemosynary@sympatico.ca,13369656,000000120101098,3,4,"I had to go through 10 minutes of voicemail menus, useless walkthroughs and instructions, etc. before finally being transferred to a person and told that there was a service blackout in my area. It seems to me that could be automated, so that the blackout message is upfront.",3
257121,25-SEP-11,23-SEP-11,Francis,,en,65.94.196.41,victor53@bell.net,13378472,000000120098235,3,2,"I Need A Tecnition To come And Find Out Why My Internet Connection Is Fadeing out. shutting down, then coming back on off on continuous.
",4
257122,25-SEP-11,23-SEP-11,Selene,,en,69.158.151.79,mmcwilliam@sympatico.ca,13374786,000000120084398,5,5,lower your rates and provide high speed to this area.,3
257123,25-SEP-11,23-SEP-11,Omar,,en,174.92.49.127,judy005@sympatico.ca,13372484,000000120092522,5,4,better access to your representative,4
257124,26-SEP-11,25-SEP-11,Mario,,fr,50.100.167.229,turcotteladouceur@sympatico.ca,13394676,000000120128761,5,5,"Avoir plus d'employés aussi gentil et compétent
",3
257125,26-SEP-11,24-SEP-11,Rym,,fr,184.144.162.230,claudeouellet_6@sympatico.ca,13380796,000000120105414,5,5,"Pas beaucoup plus, le représentant était poli, courtois et professionnel.  Il a tout fait pour régler mon problème, qu'il a bien résolu même si cela a pris un peu de temps, parce qu'il a été méthodique.  ",5
257126,26-SEP-11,25-SEP-11,Jay,,en,70.27.156.177,michaeljohn@bell.net,13392594,000000120122959,4,5,,5
257127,26-SEP-11,25-SEP-11,Jamie,,en,69.156.163.184,allentrepanier@sympatico.ca,13388644,000000120130319,5,5,,5
257128,25-SEP-11,24-SEP-11,Nikitha,,en,65.92.134.15,ekarass@sympatico.ca,13381740,000000120107514,,1,Bell could NOT help me. It was Microsoft who solved my problem to my great satisfaction.,4
257129,25-SEP-11,24-SEP-11,Karina,,en,204.101.237.139,dmarkopoulos@sympatico.ca,13381440,000000120111758,5,5,Great job.,5
257130,25-SEP-11,24-SEP-11,Abinash,,en,69.158.102.68,gkschultz@sympatico.ca,13382366,000000120110673,4,5,"We did have some trouble understanding what was being said to each other..... some language problems, but not serious.",5
257131,25-SEP-11,24-SEP-11,Cesar,,en,184.145.85.64,etbeagan@sympatico.ca,13381888,000000120116044,3,4,listened better to the issue,4
257132,25-SEP-11,24-SEP-11,Kaitlyn,,en,216.209.218.32,barbara.faul@sympatico.ca,13380004,000000120109291,5,4,"No, we were really pleased with the service/",5
257133,25-SEP-11,24-SEP-11,Sharadha,,en,216.234.52.218,s.wedekind@sympatico.ca,13386685,000000120113454,5,4,,4
257583,23-SEP-11,22-SEP-11,Jean-Philippe,,en,70.24.204.70,dpnice@sympatico.ca,13355378,000000120066614,5,5,Nothing in this case.This was one of the most efficient and pleasant I have experienced re: Bell Internet in a while.,4
257584,23-SEP-11,22-SEP-11,Rudys,,en,174.89.65.47,audrey.bradbury@sympatico.ca,13352926,000000120055506,5,3,"probably not anything - Rudy in San Salvador was just great with me, and I could at the very least understand his accent!  He got my computer re connected and working again - and also told me about updating to plan 516, which seemed in my best interests -the only trouble was that after we concluded that my computer problem was resolved, and we disconnected - when I carried my laptop back to it's normal location, it didn't work any more, so I had to go through the whole procedure again with 'Lee' in Manila. (Lee told me that internet problems had been reported in my area, and there had been many people calling in from here.",5
257585,23-SEP-11,22-SEP-11,Tejaswvi,,en,70.51.114.179,merriweather@sympatico.ca,13360660,000000120071162,4,5,"I like to think that I am supporting jobs in Ontario, where I live and pay my Bell bill, supporting a lot of Bell employees, not on the other side of the globe.",4
257586,23-SEP-11,22-SEP-11,Mohammed shafeeq,,en,184.147.207.151,boris.markowski@sympatico.ca,13353436,000000120072968,5,5,,5
257587,23-SEP-11,22-SEP-11,Hemavathi,,en,70.27.73.4,cschock@sympatico.ca,13354484,000000120065663,5,5,nothing she was excellant in helping me,5
257588,23-SEP-11,22-SEP-11,Pamela,,fr,70.53.147.203,wmapope@bell.net,13365443,000000120059518,5,5,"Pamela was great, being a senior she took the time to respect this, which I appreciated very much. When I made an error with my typing errors, she very patiently went through the process again.My internet is running better than it ever did before , a great improvement. A very patient and very respectful person, great, great service.

In future would you please send my inquires in English.

thank you and all have a great day

William Pope ",5
257589,23-SEP-11,22-SEP-11,Borhen,,fr,76.71.195.230,gille.fradette@sympatico.ca,13356536,000000120064067,2,,C'est la troisième fois que j'appelle pour régler ce problème,2
257590,23-SEP-11,22-SEP-11,Mark Jason,,en,65.93.73.216,rjgrand1@sympatico.ca,13362850,000000120068061,5,4,none,4
257591,23-SEP-11,22-SEP-11,Hassiba,,fr,174.94.118.32,angers64@sympatico.ca,13352630,000000120065103,1,1,,2
257592,23-SEP-11,22-SEP-11,Mark,,en,70.26.146.19,bamartens@bell.net,13353056,000000120079436,3,2,"Because of a problem with my computer not allowing access, they were very hampered in what they could do.  I don't know what was the problem and I don't think it has been resolved.",4
257593,23-SEP-11,22-SEP-11,Nora,,en,70.26.146.19,bamartens@bell.net,13353058,000000120079499,3,2,Could not resolve the problem due to a problem accessing my computer.,4
257594,23-SEP-11,22-SEP-11,Marlin J.,,en,66.209.54.106,r_ledrew@sympatico.ca,13362420,000000120068812,4,4,Not having to call back 3 times to get things straightened out. Hopefully Marlin got it right!,3
257595,23-SEP-11,21-SEP-11,Mike,,en,184.146.162.212,djandrews@bell.net,13341082,000000120030069,5,5,"This does not concern Mike. When your loyalty reps. call us, why does the name Bell not appear in call display? Due to the fact that we are once again experiencing calls from telemarketing people we have not been picking up calls we do not recognize....and your calls go unanswered! It was just a fluke we noticed our yearly contract was almost up and that is the reason I called......",5
257596,23-SEP-11,22-SEP-11,Gloria,,en,65.95.129.78,jmacintosh@sympatico.ca,13358132,000000120074633,4,4,,3
257597,23-SEP-11,22-SEP-11,Melissa,,en,174.91.138.37,gfuran@sympatico.ca,13356504,000000120061941,4,4,"Got it right the first time. It was a call from Bell that brought us back in the first place. You made a very good offer for a bundled package with prices identified for each service. We accepted, but when the invoices arrived the pricing on the internet service remained much higher than quoted, and then took too long to finally resolve. This whole transition was not a smooth one as service to one of our original lines (a fax line)was interrupted for more than a week. This was after assuring us that there would be no loss of service when we switched from Rogers to Bell. I think Bell needs to do a better job training their phone sollicitors as well. We were promised and assured that the bundled offer was ""FOREVER"". I know that was an unrealistic offer, but that's what the guy said. ""the prices will never go up"". ""That our TV package would be the same as we were getting from Rogers"", but the offer was for the Basic service. The guy didn't do a good job of telling the truth.",4
257598,23-SEP-11,22-SEP-11,Mahesh,,en,65.92.151.23,kramers@sympatico.ca,13359032,000000120070472,5,5,"The connection could have been clearer. Some of the voice rec'd was not crisp.
The technical service rep., Mahesh, was extremely helpful, polite, efficient and patient... with me (a non-techie type.) Mahesh seemed like a very promotable candidate.",4
257599,23-SEP-11,22-SEP-11,Bobbi-Lynn,,en,74.15.33.127,garycharlton@sympatico.ca,13356330,000000120055559,5,5,Not have to have called - She was outstanding and patient...but - do you guys have any idea who returns modems when they cancel/move....this modem was returned August 9th and I still got charged for a not returning it..if you fixed your billing problems you'd have much happier customers - just bill us accurately...,2
257600,23-SEP-11,22-SEP-11,Divine,,en,76.67.83.96,loryat@sympatico.ca,13359677,000000120064349,4,4,,3
257601,23-SEP-11,22-SEP-11,Sana,,en,74.15.57.223,fred.thomas014@sympatico.ca,13356184,000000120076192,5,5,"When I set up the wireless internet connection at the beginning of the summer, I was not given a security key!  Not the problem of the lady to whom I spoke yesterday.",5
257602,23-SEP-11,22-SEP-11,Deepak,,en,70.29.115.144,amalloch01@sympatico.ca,13352454,000000120062430,5,5,"can't think of anything at this point that would have improved things.  Deepak was excellent, courteous and most importantly extremely patient through the whole process.  More people like Deepak would help your service in general.  ",5
257603,22-SEP-11,21-SEP-11,Karishma,,en,69.157.62.70,lindajmacrae@bell.net,13345288,000000120039824,5,2,nothing,5
257604,22-SEP-11,20-SEP-11,Anna marie,,en,70.48.252.109,eschwass@sympatico.ca,13326306,000000120001077,5,4,nothing the operator was very good,5
257605,22-SEP-11,21-SEP-11,Rachel,,en,65.95.160.78,glhayward@bell.net,13342494,000000120038522,4,4,The person helping was very friendly but she kept repeating herself - hard to tell if she was listening to my question or working from a script.,5
257606,22-SEP-11,21-SEP-11,Nora,,en,174.95.54.198,donald.smiley@bell.net,13341218,000000120052588,5,4,,4
257607,22-SEP-11,21-SEP-11,Celina,,en,76.70.92.59,earlmerkley@sympatico.ca,13341498,000000120051977,5,5,,5
257608,22-SEP-11,20-SEP-11,Bry,,en,65.94.204.223,eileen-ruby@bell.net,13326068,000000120022787,3,,I had a wait time of 20 mts before someone came on the line - I find that unacceptable ,2
258044,23-SEP-11,13-SEP-11,Sarah,,en,174.95.210.13,mbarron@sympatico.ca,13242316,000000119855664,5,5,,4
258045,23-SEP-11,22-SEP-11,Adarsh,,en,67.71.59.70,m_mh43@sympatico.ca,13359906,000000120057242,5,5,"Nothing, everything was great.",5
258046,23-SEP-11,21-SEP-11,Lukasz,,en,64.231.93.200,kymat@sympatico.ca,13344920,000000120044691,5,5,nothing,5
258047,23-SEP-11,21-SEP-11,Sayeeduddin,,en,70.27.136.15,flemming.gang@sympatico.ca,13341956,000000120042894,5,5,,4
258048,23-SEP-11,18-AUG-11,Sarry,,fr,67.68.213.83,bedard.lu@sympatico.ca,12937749,000000119271940,5,4,,5
258049,23-SEP-11,22-SEP-11,Nebgha,,fr,70.55.117.236,jocelyne085@sympatico.ca,13358216,000000120062008,5,5,,2
258050,23-SEP-11,22-SEP-11,Gregory,,en,65.92.101.230,mcstrong@sympatico.ca,13360558,000000120074406,2,1,"We kept being cut off, on the phone, and finally he was disconnected from the computer, and never did call back.  A Bell Lineman resolved the problem later that day.",2
258051,23-SEP-11,22-SEP-11,Gabin,,en,70.27.45.199,dbauermann@sympatico.ca,13354840,000000120073374,1,1,"I did not initiate the call, but was called by Bell that my previous contract will expire next month. When I informed her that my slow service had not improved to merit service. I was connected to a technician who hung up after explaining my problem. He did not call back",3
258052,23-SEP-11,22-SEP-11,Juan Paolo,,en,67.71.82.225,micheljmassie@bell.net,13360774,000000120059431,5,5,it took quite a few minutes before I was able to talk to the first of two representatives - I do not understand why I had to give my address and other information to the TWO representatives,4
258053,23-SEP-11,22-SEP-11,Andrea,,en,69.159.85.57,shillco@sympatico.ca,13363780,000000120076106,4,4,,4
258054,23-SEP-11,22-SEP-11,Shawn,,en,184.147.17.183,sesmart@sympatico.ca,13363642,000000120068446,5,5,,5
258055,23-SEP-11,21-SEP-11,Sami,,en,70.29.7.146,mghobarah@bell.net,13346520,000000120033331,5,1,"NOT to change my email address on outgoing mail from mg@ghobarah.net to mghobarah@bell.net.
Customer care rep. could not do anything to resolve the problem since this is something beyond their authority.
Bell did the change without even bothering to notify its customers. The change is absolutely unacceptable. ",2
258056,23-SEP-11,20-SEP-11,Eliena,,en,70.54.60.137,m.pedwell@sympatico.ca,13330826,000000120008700,5,5,,5
258057,23-SEP-11,23-SEP-11,Shyam,,en,70.50.215.143,eddolls@sympatico.ca,13355544,000000120079895,1,1,"No-one has explained why or how a nasty virus got through the bell security system that is on my computer! the e-mail was set up by the technicians to save a copy to the server and I know have several copies of eqch e-mail to delete, technicians need to have a working knowledge of Bell Canada and linguistic terms, they try to be helpful but if your question is not on the script then it gets totally ingnored!!! very very frustrating chat line especially, hours spent toatlly wasted and very frustrating",1
258058,23-SEP-11,22-SEP-11,Mir,,en,174.94.73.53,aahrkm2@sympatico.ca,13352036,000000120078116,5,5,,5
258059,23-SEP-11,22-SEP-11,Naidu,,en,70.24.112.125,mybobcaverly@bell.net,13361204,000000120064176,4,4,,5
258060,23-SEP-11,22-SEP-11,Mike,,en,74.14.118.195,nastygram@sympatico.ca,13361318,000000120065973,1,1,"I am a long time client, probably from the begining of the service.  My downloads are slow, the cost is high, I don't feel I was properly informed about the increase.  I am seriously thinking about moving when my contract is up at the begining of July 2012.",1
258061,25-SEP-11,24-SEP-11,Elias,,en,70.51.251.160,dskola@sympatico.ca,13381610,000000120117919,3,4,"Communication!!!
Your Level 1 tech should not have told me a manager would call me back in 5 minutes and then I have to call 3.5 hours later to follow-up.
Your company should send out communication to it's clients if you're changing server configuration that will no longer allow 3rd party domains to display that domain name.
Even if you don't tell you clients, then your level 1 support should know this, as the manager did and confirmed my issue as a ""new feature"".",2
258062,25-SEP-11,23-SEP-11,John,,en,69.158.88.89,mbarron@sympatico.ca,13374286,000000120084336,5,5,make sure when you fix the internet that you also make sure that the home telephone is working,4
258063,25-SEP-11,22-SEP-11,Kamil,,en,70.52.153.148,pcleary1@sympatico.ca,13361964,000000120066062,2,1,We moved house on 22nd September. No Bell service people showed. We will call again tomorrow to reschedule.,3
258064,25-SEP-11,13-SEP-11,Niyaz,,en,70.54.15.214,afernandes@sympatico.ca,13233744,000000119856609,5,5,"In the past, over the same problem, I have had no satisfaction regarding the issue of not receiving mail in the inbox of outlook express.However when I talked with Niyaz,he reassured me he could resolve the problem.I was at first skeptical, but he was quickly able to solve the problem. He was polite,helpful and very competent. ",4
258065,25-SEP-11,06-SEP-11,Skander,,fr,70.55.177.240,versdia@bell.net,13159456,000000119699693,4,5,,5
258066,25-SEP-11,23-SEP-11,Julien,,fr,70.30.152.247,france.martineau@sympatico.ca,13370096,000000120100272,2,2,des personnes plus compétente et qui ne tutois pas les clients et ne lui pose pas des questions idiote.,2
258067,26-SEP-11,23-SEP-11,Jamie,,en,190.150.24.29,simon.benton@bell.net,13377356,000000120096212,5,5,,5
258068,26-SEP-11,14-SEP-11,Benjamin,,en,174.88.53.134,recyclists@sympatico.ca,13258320,000000119887568,5,5,,5
258069,26-SEP-11,25-SEP-11,Asiya,,en,184.147.8.95,heidi.neumann@sympatico.ca,13390802,000000120122398,5,5,"Hello, in my opinion the option to press 0 and talk to a person should come somewhat earlier. ",4
258070,26-SEP-11,25-SEP-11,Elda,,en,70.53.95.58,j.m.martin@sympatico.ca,13390982,000000120130995,5,5,THE CLAIRITY OF THE PHONE LINE COULD HAVE BEEN BETTER,5
258071,26-SEP-11,25-SEP-11,Maria,,en,74.12.4.117,cathydemeda@sympatico.ca,13389366,000000120123233,5,4,Nothing,5
258072,26-SEP-11,25-SEP-11,Mallika,,en,184.147.55.206,tmitsopoulos@sympatico.ca,13394586,000000120127862,5,5,,4
258073,26-SEP-11,25-SEP-11,Brahim,,fr,174.92.176.81,danycouture@sympatico.ca,13389716,000000120128867,5,5,,5
258074,26-SEP-11,25-SEP-11,Temsu,,en,64.231.40.141,stanford@bell.net,13394264,000000120126903,2,3,Speak English,2
258075,26-SEP-11,19-SEP-11,Skander,,fr,184.145.170.211,Patry_Rene@bell.net,13305638,000000119997977,1,1,"Vous avez couper mon internet à 21h15 par erreur. Cette coupure de service m'a occasionné d'énorme problèmes professionnel, car PERSONNE ne pouvais rétablir ma connexion avant le lendemain matin.... Quel service..... Plus jamais je ferais affaire avec Bell. Vous auriez du rétablir mon service internet le soir même, ce que votre service technique était incapable de faire",1
258076,26-SEP-11,25-SEP-11,Aroua,,fr,67.68.149.188,dollye@sympatico.ca,13389944,000000120123708,5,5,,5
258077,26-SEP-11,24-SEP-11,Samy,,fr,70.49.53.233,Mileau@bell.net,13379180,000000120110740,4,2,faire des test reel avec les equipements dans la residence car le probleme est toujours present.,3
258078,26-SEP-11,25-SEP-11,Balaji,,en,70.48.230.87,ruth.smith9@sympatico.ca,13393870,000000120131009,5,5,,5
258079,26-SEP-11,25-SEP-11,Yathreb,,fr,70.26.248.210,r-desautels@sympatico.ca,13393450,000000120127591,4,4,,4
256623,24-SEP-11,23-SEP-11,Yves,,en,70.51.237.250,rkolodij@bell.net,13376452,000000120082169,5,5,Nothing the Tachnician did a great job,5
256624,24-SEP-11,23-SEP-11,Anis,,fr,67.68.142.194,giseleturcotte@sympatico.ca,13370572,000000120103850,5,5,,5
256625,24-SEP-11,23-SEP-11,Walid,,fr,76.64.139.39,toros@bell.net,13378294,000000120099091,5,4,,5
256626,24-SEP-11,23-SEP-11,Juan Carlos,,en,70.27.232.172,rgrobinson@sympatico.ca,13376350,000000120084916,1,1,"This fellow was arrogant, rude, and non-appreciative of the fact I told him that I was not experienced in resolving technical issues that arise-that is the service I expected from him>  ",
256627,24-SEP-11,23-SEP-11,Sharadha,,en,50.101.142.163,shawnrichards@bell.net,13377278,000000120081174,5,5,,5
256628,24-SEP-11,22-SEP-11,Meher,,fr,69.159.98.22,marie.bergeron1@sympatico.ca,13360162,000000120061596,4,4,,5
256629,24-SEP-11,23-SEP-11,Carlos,,en,76.71.150.55,duimering@bell.net,13369494,000000120087181,4,4,I wish the quote for our service matched what was on the bill.,3
256630,24-SEP-11,23-SEP-11,Sana,,en,174.92.97.48,rplayer@sympatico.ca,13376716,000000120099655,5,5,I can not think of a single thing that Sana #728323 could have done better to be more helpful,5
256631,24-SEP-11,23-SEP-11,William,,en,74.14.4.226,beswick19@sympatico.ca,13367246,000000120093615,1,1,Get someone on the telephone withour an accent too heavy to understand,
256632,24-SEP-11,23-SEP-11,Roberto,,en,70.27.9.168,edorschu@sympatico.ca,13369604,000000120096705,4,4,,4
256633,24-SEP-11,23-SEP-11,Reshma,,en,184.144.69.221,jeblack@sympatico.ca,13371844,000000120085775,5,5,When you removed the third party name from the sendewr in my emails I suddenly was no longer in touch where it mattered.  The least you could have done was to send a letter explaining what was going to be done and possible things one could done about it!  Your technician was very competent  and very helpful but your undocumented changes were inappropriate!,2
256634,24-SEP-11,23-SEP-11,Vijay,,en,76.70.40.211,april.esteves@sympatico.ca,13366804,000000120081376,2,3,Bell rep wasted 30 minutes before finally telling us that bell sympatico having problem with outgoing emails and 3rd party email addressess.,2
256635,24-SEP-11,23-SEP-11,Sandra,,en,184.146.110.122,haroonramjohn@sympatico.ca,13370924,000000120103724,5,5,"Nothing, absolutely superb tech support, and the technician was superb",5
256636,24-SEP-11,23-SEP-11,Karim,,fr,76.67.84.44,allardgilbert46@sympatico.ca,13366476,000000120087145,3,2,mettre en application immédiatement la demande,3
256637,24-SEP-11,20-SEP-11,Hamza,,fr,76.69.98.7,louisefrigon@sympatico.ca,13330570,000000120002472,4,4,,5
256638,24-SEP-11,23-SEP-11,Nikitha,,en,70.48.148.60,ronandlou@sympatico.ca,13376629,000000120086528,5,5,,4
256639,24-SEP-11,23-SEP-11,Abir,,en,69.159.11.169,mimason@sympatico.ca,13374682,000000120084643,1,1,talk to me  30 minutes on hold its unaccepteble,2
256640,24-SEP-11,23-SEP-11,David,,en,70.48.254.12,pjandbj@sympatico.ca,13375886,000000120100007,3,2,understood the nature of the complain t/query,3
256641,24-SEP-11,23-SEP-11,Noureddine,,fr,67.68.116.32,luc.bouchard@sympatico.ca,13373634,000000120096455,3,4,,4
256642,24-SEP-11,23-SEP-11,Denis,,fr,70.29.189.6,n.arav@sympatico.ca,13375036,000000120097780,5,5,,4
256643,24-SEP-11,06-SEP-11,Kanni,,en,76.70.108.46,deb_brown@sympatico.ca,13147694,000000119699344,1,1,"perhaps the service rep could have clearer English skills.
Could have helped with my problem instead of blaming my computer.  Second call at a later date resolved the problem.  this call though was a complete waste of 90 minutes.",1
256644,24-SEP-11,23-SEP-11,Haricharan,,en,70.48.254.204,vynckier@sympatico.ca,13378548,000000120104534,4,3,,4
256645,24-SEP-11,23-SEP-11,Monica,,en,184.147.122.129,d.morawski@bell.net,13368618,000000120090025,5,4,"Although it was Internet handling department that managed to sneak a contract into my Internet and telephone arrangements with bell, the Internet department was unable to reverse this process and I was required to call yet another department and endure the long waiting on hold and explaining the problem etc. etc. If you can create the problem, you should be able to undo it as well.",4
256646,24-SEP-11,23-SEP-11,Joyce,,en,184.147.122.129,d.morawski@bell.net,13368620,000000120096244,5,3,"Although it was Internet handling department that managed to sneak a contract into my Internet and telephone arrangements with bell, the Internet department was unable to reverse this process and I was required to call yet another department and endure the long waiting on hold and explaining the problem etc. etc. If you can create the problem, you should be able to undo it as well.",4
256647,24-SEP-11,23-SEP-11,Julio,,en,70.27.15.114,tonzi28@sympatico.ca,13378288,000000120083694,5,5,,5
256648,24-SEP-11,23-SEP-11,Amir,,fr,184.148.250.217,moniquereeves@sympatico.ca,13374844,000000120091872,5,5,,5
256649,24-SEP-11,21-SEP-11,Mohamed Ali,,fr,70.55.178.224,aldomil@sympatico.ca,13338076,000000120029397,4,5,,5
256650,24-SEP-11,23-SEP-11,Mohamed Sabry,,fr,174.88.224.188,mc-5@sympatico.ca,13374306,000000120085554,5,5,,4
256651,24-SEP-11,19-SEP-11,Kota,,en,70.30.76.95,mollardsnest@bell.net,13316154,000000119989050,1,,"My telephone experience on September 19th was extremely unsatisfactory and very, very frustrating.  I needed a defective router to be replaced (a problem previously documented by Bell).  The ""experience"" took 5 reps and over an hour of my time; I was on hold once for a ridiculous amount of time between agents; and the last agent had no idea of the difference between my physical address and my mailing address.  The one thing you could do to better improve my recent experience - don't oursource - hire within Canada!",
256652,24-SEP-11,23-SEP-11,Leni,,en,76.64.3.197,cliscio@sympatico.ca,13368374,000000120087669,4,5,,5
256653,24-SEP-11,23-SEP-11,Eka,,en,67.71.140.98,maddegirl@sympatico.ca,13373796,000000120093783,5,4,you could of told me why my bill was wrong in the envelope instead of going ten minutes in your answering service,4
256654,23-SEP-11,22-SEP-11,Duncan,,en,65.92.199.169,AlanWillson@sympatico.ca,13351708,000000120065826,5,5,"On receipt of this survey by email, I tried to get back on your chat line for an unrelated problem, but when I clicked on the chatline buttons nothing happened.
",3
256655,23-SEP-11,21-SEP-11,Ali,,en,204.101.237.139,barb.doucet@sympatico.ca,13338804,000000120048296,5,5,Nothing,5
256656,23-SEP-11,03-SEP-11,Salvador,,en,70.31.124.32,vicoutsource@sympatico.ca,13125153,000000119642055,4,4,Rep was to call me back regarding a strange error message I am getting obviously related to sympatico. I am still getting the error message. The rep was wonderful though and totally solved my internet access problem.,5
256657,23-SEP-11,22-SEP-11,Amy,,en,70.29.60.139,neda.carr@sympatico.ca,13361358,000000120066983,5,5,Hire more people like Amy,5
256658,23-SEP-11,22-SEP-11,Ivan,,en,76.66.165.133,hopkinsw@sympatico.ca,13357164,000000120065865,5,5,"Ivan..provided ""Exceptional Customer Service""",5
256659,23-SEP-11,22-SEP-11,Jenett Mae,,en,69.157.149.79,susanwilliams4@sympatico.ca,13364340,000000120060185,4,4,less wait time,4
257134,25-SEP-11,24-SEP-11,Sunil,,en,174.88.202.192,dion001@sympatico.ca,13381384,000000120120950,1,3,Put me in touch with some one who speaks english better and you knows how to resolve problems ! For eg.the person I talk to in south america after who actually resloved my problem !,2
257135,25-SEP-11,20-SEP-11,Radhia,,fr,69.157.148.215,diegoalayo2010@bell.net,13325572,000000120017203,5,5,"envoyer-moi des especieux pour la télévision au fiber optique.
merci.",5
257136,25-SEP-11,24-SEP-11,Johnny,,en,76.69.2.178,john.seto28@sympatico.ca,13383418,000000120111784,5,4,"Actually, I was talking to high speed test board center, the service person Name ""christine"" was helping me. She gave all the detail of her findings. This is the strict answer that I was looking for. She is very good.",5
257137,25-SEP-11,20-SEP-11,Haythem,,en,67.68.81.46,hufran@sympatico.ca,13327868,000000120004745,1,2,"We called on 16 Sep to advise that we wanted our telephone and internet service terminated on Oct 13, 2011.  Two hours later our telephone service was disconnected!  We called to explain and they weren't sure it was their fault or a line problem.  After 2 more calls, they said they would reconnect the line the next afternoon and did.  On Sep 19th, we called to confirm the internet would be disconnected Oct 13th and they said they had nothing on file for the request.  So, my concern is what will actually happen on Oct 13th. ",1
257138,25-SEP-11,24-SEP-11,Akrem,,fr,69.157.87.167,hordizen@sympatico.ca,13382714,000000120119610,5,5,,5
257139,25-SEP-11,22-SEP-11,Lukasz,,en,70.29.122.18,gjokeefe@sympatico.ca,13356614,000000120058806,5,5,,5
257140,25-SEP-11,23-SEP-11,Franssesca,,en,64.231.54.17,shaunmc@sympatico.ca,13377268,000000120104899,1,1,You could have filled the order I placed. Then you could have done much more to try to make up for your error.,1
257141,25-SEP-11,22-SEP-11,Suraj,,en,76.69.92.216,jcassie@bell.net,13357746,000000120079138,4,5,,5
257142,25-SEP-11,24-SEP-11,Nancy,,en,64.229.95.136,dcernusca@bell.net,13381156,000000120107834,5,5,Nothing on this call since I was talking to someone based in Canada. I always have issues when dealing with someone overseas.,3
257143,25-SEP-11,24-SEP-11,Yosimar,,en,67.70.162.11,greenkam@sympatico.ca,13382438,000000120110582,5,5,,5
257144,25-SEP-11,24-SEP-11,Shawn,,en,70.31.242.165,annettedeheer@sympatico.ca,13379710,000000120117498,5,5,,4
257145,25-SEP-11,24-SEP-11,Jose,,en,76.70.110.49,kenneth.josefsson@sympatico.ca,13383776,000000120118638,4,5,,4
257146,25-SEP-11,24-SEP-11,Siddiqui,,en,180.151.86.245,dcomeau@sympatico.ca,13381171,000000120111652,5,5,good,5
257147,25-SEP-11,22-SEP-11,Edgar,,en,184.147.35.216,darlene0513@bell.net,13354718,000000120065435,5,5,,3
257148,25-SEP-11,24-SEP-11,Joseff,,fr,76.64.86.10,corrado.damico068@sympatico.ca,13380880,000000120110628,5,4,,4
257149,25-SEP-11,24-SEP-11,Elvis Francisco,,en,69.157.23.64,sbafia@sympatico.ca,13386838,000000120119469,4,4,Svc rep did very good job. Recommending increased org promo. ,4
257150,25-SEP-11,23-SEP-11,Sandra,,en,76.67.43.31,hbloomfield2@sympatico.ca,13370974,000000120081815,4,4,I find that high speed internet is very slow in the country.  It is a lot faster in cities.  Bell could try to improve the internet for everyone,4
257151,25-SEP-11,24-SEP-11,Arturo,,en,74.15.77.81,tillsonburgbridgeclub@sympatico.ca,13387646,000000120119827,5,4,technicians need to be encourage to speak slowly esp for those with a hearing issue,4
257152,26-SEP-11,25-SEP-11,Khan,,en,69.157.181.45,c.leonard1@sympatico.ca,13389246,000000120122007,5,4,,5
257153,26-SEP-11,25-SEP-11,Eya,,fr,65.92.250.134,desmaraispa@sympatico.ca,13389858,000000120122823,5,5,,5
257154,26-SEP-11,25-SEP-11,Mallika,,en,70.26.17.98,Kiam@sympatico.ca,13388418,000000120121852,2,2,The first rep thought she spoke English but had such a thick accent that she was very difficult to understand.  She did not let me tell her what the real problem was either.  Juan at least tried to resolve the problem.  But the issue is not resolved.  I still do not have wireless and neither my antivirus or malware protection that I am paying for are working.,3
257155,26-SEP-11,25-SEP-11,Manoranjith,,en,74.12.96.186,qormija@sympatico.ca,13393436,000000120130068,4,4,"Mano was very helpful....he took control of my computer, and the problem was solved in no time. Thanks a lot Mano...",5
257156,26-SEP-11,25-SEP-11,Diego,,en,64.231.178.227,changsw@sympatico.ca,13389412,000000120129236,4,4,,4
257157,26-SEP-11,25-SEP-11,Karla,,en,70.27.156.177,michaeljohn@bell.net,13392592,000000120124691,4,5,,4
257158,26-SEP-11,25-SEP-11,Julio,,en,70.27.156.177,michaeljohn@bell.net,13392596,000000120125331,4,5,,4
257159,26-SEP-11,25-SEP-11,Ghorden,,fr,70.48.27.76,mario.lac@sympatico.ca,13392334,000000120129254,5,5,,5
257160,26-SEP-11,25-SEP-11,Karen,,en,76.69.87.28,debutrap@sympatico.ca,13389832,000000120129277,3,4,,4
257161,26-SEP-11,25-SEP-11,Gilberto Jose,,en,174.95.246.3,biljana.savic@sympatico.ca,13389068,000000120131380,5,5,,5
257162,26-SEP-11,25-SEP-11,Benitha,,en,129.97.13.149,elainelillie@sympatico.ca,13390110,000000120129094,5,5,Make it easier to find the phone number for support on the website.  ,5
257163,26-SEP-11,25-SEP-11,Xenia,,en,64.231.91.149,pharazyn@sympatico.ca,13393332,000000120127812,3,3,"The internet still drops the connection whenever the phone rings, more now that we changed the channel than it did before.  I also think that with the number of times and the interruptions I have had in the past year I should be given a refund and discounted for awhile.
",3
257164,26-SEP-11,25-SEP-11,Oscar,,en,184.148.185.176,beverley.b@sympatico.ca,13389038,000000120126565,5,5,Nothing.  ,5
257165,26-SEP-11,25-SEP-11,Ramesh,,en,174.89.103.184,mdbon@sympatico.ca,13392496,000000120127889,2,1,The customer service representative did not understand the problem at all. I had to repeat the issue to him several times and  he didn't understand the issue and kept asking me questions that were unrelated to my call. I have had better experience and that's why I called back.  ,4
257166,26-SEP-11,25-SEP-11,Nadim,,fr,69.156.121.23,jean.deschesnes@sympatico.ca,13391128,000000120130668,4,4,etre plus rapide,5
257167,26-SEP-11,25-SEP-11,Aroua,,fr,70.52.66.96,kbroka17@sympatico.ca,13391586,000000120122768,5,5,C'était parfait,5
257168,24-SEP-11,23-SEP-11,Med Amine,,fr,70.26.240.187,luzl@bell.net,13373680,000000120081660,4,4,"Éviter des erreurs fréquentes dans la facturation. La réception de la facture mensuelle apporte la panique en même temps, parce qu'il y a toujours des erreurs.",3
257169,24-SEP-11,23-SEP-11,Bharathi,,en,70.53.44.138,ross.lawrence@sympatico.ca,13376680,000000120089722,3,3,"Not taken so long.  Felt like the guy (girl) was on a training session.
Also did not resolve all issues.",3
257170,24-SEP-11,23-SEP-11,Houssem,,fr,174.89.0.190,madiha.mansour@sympatico.ca,13373802,000000120102581,5,5,avoir un employé comme Monsieur HOUSSAM,4
257171,24-SEP-11,23-SEP-11,Cesar,,en,65.95.249.165,tog@sympatico.ca,13378244,000000120086027,4,5,"Very good, polite and good problem solving skills",5
257172,24-SEP-11,23-SEP-11,Karla,,en,199.243.109.82,drozmond@sympatico.ca,13369444,000000120092718,5,5,It was good,4
257609,22-SEP-11,21-SEP-11,Celina,,en,70.31.223.116,dorionr@sympatico.ca,13341296,000000120052075,4,4,,4
257610,22-SEP-11,21-SEP-11,Daniella,,en,174.91.108.43,baileys22@bell.net,13338774,000000120051023,5,5,a lot of your people have no idiea what they are doing and then you have some that redeem your company,5
257611,22-SEP-11,18-SEP-11,Rey Ivan,,en,64.231.53.55,kacruickshank@sympatico.ca,13301428,000000119963496,1,1,"Do as your rep., Rey Ivan, promised, and
uninstall the chenges made to my computer since Sept. 1, 2011.  He promised it would be done by Sept. 21, 2011 and it is still not done.",2
257612,22-SEP-11,21-SEP-11,Steve,,en,174.88.2.76,BPMCMAHON@bell.net,13337474,000000120040928,1,1,"if I received the info I requested
I requested info on Wimax in Simcoe County- Something the County of Simcoe has promoted since its inception in 2009, and as the service area for Wimax has increased I want to know more about this service as I feel our current internet is not as good as it could be. And to be offered a mobile turbo stick as another option is not what I want nor requested. Also you can not tell by my postal code that it is not an option, as living in a rural area the postal code encompasses a large area (x Kilometres wide by x Kilometres long)
I want to know if Wimax in my area would be BETTER than the service I currently have which is POOR most days and UNRELIABLE!!!!!!!!! I have never had my wireless box show more than 3 bars of strength on my signal meter and most days it is only 1 or 2 bars showing for signal strength

I want more info on WIMAX in Simcoe County
",
257613,22-SEP-11,21-SEP-11,Mariem,,fr,174.93.231.108,olivier.gratton@bell.net,13347602,000000120046944,5,5,,5
257614,22-SEP-11,20-SEP-11,Abinash,,en,67.70.84.150,bourbonnais_3@sympatico.ca,13323644,000000120006036,5,4,,5
257615,22-SEP-11,17-SEP-11,Hussain,,en,76.67.191.191,youngcarnice@sympatico.ca,13297488,000000119952916,5,5,,5
257616,23-SEP-11,22-SEP-11,Cheryl,,en,74.15.92.192,dsirc@sympatico.ca,13355416,000000120070479,5,3,"Have more CSR folks like Mary and Cheryl on staff - they were calm and attentive to my concerns and took the time to not only listen but understand my issues.  Essentially the outbound call centre called me 3 months ago to migrate my Internet Esential service to Essential Plus.  I took great length to explain at that time to the sales person ID XM327 and record Number A85B87Z4 that i previously worked for Bell Aliant and certian that I was too far from the noc to get more than 500-800kb of download speed.  I explained that and my home is physically too far from the Noc (5.5km) to provide me more than 1Meg download - so was convining in that she told me she would not be able to offer the service if it was not available.  I was not aware that if i migrated to Essential Plus that I would not be permitted to go backt o my previous service.  I was infact paying for essential service and getting less than that product in May.  Then once I agreed to upgrade to Essential Plus my service did not change at all (except my bill.  When I call back to address this they agreed to send out a tech, who confirmed that I am physically too far for more than 1 Meg of download from the Noc.  When I requested my old service (Essential)I was been told that the grand-fathered service is no longer available.  So in essence I am paying double for a service that can not be provided without significant investment in the network.  I have had a tech on site to confirm my issues and still it took me 5 seperate calls over the past 3 months and about 4 hours of time to come to a modest resolution. I am still on the Essential Plus service however, i have now received bundling credits and a few others as compensation. Interestingly, when you type in my phone number 613-966-0808 on the Bell website asking for service upgrade, I do not get any DSL services - only the wireless products are offered.  I ma very much looking forward to the promised 10Meg to the home that the Eastern Ontario Regional Network will provide after the $110M investment is complete. I wrote the RFI Response for Bell Alaint to this project and remain committed to Bell as a customer.  In fact I upgraded my Bell TV to an HDPVR while on this CSR call yesterday.  I would be pleased to discuss this issue further if anyone wishes to do so.  Simon Chapelle 2 Kirsten Place Belleville, ON K8P0A3 613-827-4874
I have a Bell Home phone, Bell TV, Bell Internet and Bell Mobility - about $2200 a year in billing.",4
257617,23-SEP-11,22-SEP-11,Wassim,,en,74.15.58.191,kim.williamson444@sympatico.ca,13358920,000000120064542,5,5,I alway have a good service,5
257618,23-SEP-11,22-SEP-11,Adnen,,fr,174.95.0.125,fernandlise@sympatico.ca,13355962,000000120077874,5,4,rien de plus,4
257619,23-SEP-11,22-SEP-11,Marouen,,fr,204.101.237.139,fireballr@sympatico.ca,13355996,000000120069014,5,5,,5
257620,23-SEP-11,22-SEP-11,Frank,,en,50.101.48.196,white_2007@sympatico.ca,13365344,000000120071224,2,1,have product knowledge,1
257621,23-SEP-11,22-SEP-11,Rudys,,en,184.146.135.36,burnett48@sympatico.ca,13353634,000000120059106,5,5,,5
257622,23-SEP-11,22-SEP-11,Mario,,fr,76.69.194.133,albeause@sympatico.ca,13352298,000000120059000,5,5,Le conseiller que j'ai eu (Mario) à été beaucoup plus utile que le conseiller que j'ai eu le soir de la journée d'avant sur clavardage (21 Sept - Ahmed - No session:1676686) il n'a même pas pris la peine de vérifier le throught put de ma ligne. Il m'a dit que c'était correct et il n'y avait rien d'autre à faire que techniquement c'était correct..,4
257623,23-SEP-11,22-SEP-11,Shalini,,en,70.26.39.26,tandrup52@sympatico.ca,13364494,000000120061758,1,1,have a clear line and people that can be understood,2
257624,23-SEP-11,22-SEP-11,Houssem,,fr,142.85.5.64,lusimard@sympatico.ca,13359814,000000120071134,5,5,,4
257625,23-SEP-11,22-SEP-11,Jack,,en,70.31.58.19,Nelson9108@bell.net,13351920,000000120068964,5,5,reduce hold time when waiting,4
257626,23-SEP-11,19-SEP-11,Kyle,,en,209.226.190.191,marva.m@sympatico.ca,13315386,000000119973483,,,"After over an hour and a half, and four reps, and poor connections until this rep called me back, and not everything resolved, it was frustrating overall. Make sure your reps all along, including previously know the difference between Sept. and Oct. I won't respond to the other surveys about this call series of being passed back and forth; I don't remember who did/said what, but I still don't have all my telephones on one bill.",
257627,23-SEP-11,22-SEP-11,Nouha,,fr,70.30.184.228,raybis@bell.net,13362538,000000120054837,5,5,rien tout est parfait,5
257628,23-SEP-11,20-SEP-11,Yves,,en,174.95.215.66,mack.cameron@sympatico.ca,13330870,000000120001663,5,5,I can't think of anything!,5
257629,23-SEP-11,22-SEP-11,Jamila,,fr,174.92.203.23,gilles63@sympatico.ca,13356544,000000120067541,5,,"Nous sommes à Joliette depuis avril:
Coupure d'internet, lenteur,changé de modem,etc:c'est chronique 
Suis-je tombé sur une ligne tel. citron?
POUR LE #4,c'est pour l'internet",2
257630,23-SEP-11,22-SEP-11,Lahouari,,en,65.95.140.85,noushin@bell.net,13361568,000000120062498,5,5,,5
258080,23-SEP-11,22-SEP-11,Haricharan,,en,65.92.41.107,james.hicks@sympatico.ca,13357542,000000120067913,5,5,,5
258081,23-SEP-11,22-SEP-11,Soumia,,fr,70.52.43.17,dbx@sympatico.ca,13354856,000000120055874,4,4,,4
258082,23-SEP-11,22-SEP-11,Paul,,fr,76.65.103.91,jackorestikian@sympatico.ca,13357484,000000120076033,5,5,,3
258083,23-SEP-11,22-SEP-11,Divine,,en,174.89.112.167,jim_davies@sympatico.ca,13358044,000000120058119,5,5,nothing,5
258084,23-SEP-11,22-SEP-11,Diego,,en,70.28.79.55,waynepacey@sympatico.ca,13365268,000000120073835,5,5,,5
258085,23-SEP-11,22-SEP-11,Jessica,,en,64.229.129.39,hythamandisha@sympatico.ca,13357230,000000120076380,4,4,"Offer alternate solutions instead of me having to ask (reactivate email for 48 hrs, mail forwarding)",3
258086,23-SEP-11,22-SEP-11,Philo,,en,76.67.112.221,c.musselman@sympatico.ca,13353674,000000120065237,5,5,"Not a thing. The gentlemen was courtious,most helpful and I'd say your furtuneate in having a gentleman of his caliber working for you.",5
258087,23-SEP-11,22-SEP-11,Med Jeber,,fr,70.55.66.68,mariejosee_18@sympatico.ca,13360190,000000120058606,5,5,rien,4
258088,23-SEP-11,22-SEP-11,Sarah,,en,174.91.29.246,maria.guccione@bell.net,13360134,000000120059996,4,3,,4
258089,23-SEP-11,22-SEP-11,William,,en,184.146.100.46,james.lipsett@sympatico.ca,13357548,000000120057644,5,5,,4
258090,23-SEP-11,22-SEP-11,Romeo,,en,70.31.52.76,sheldon333@bell.net,13363746,000000120059329,5,5,,3
258091,23-SEP-11,21-SEP-11,Ali,,en,174.93.62.246,andrevdh@sympatico.ca,13338342,000000120049395,4,5,"the gentleman could have spoken a little louder, with more enthusiasm.  ",5
258092,23-SEP-11,20-SEP-11,Silverious,,en,67.71.37.216,jpsmelnyk434@sympatico.ca,13329148,000000120017858,5,5,nothing,5
258093,23-SEP-11,22-SEP-11,Emylie,,fr,70.30.175.185,sylviemartineau08@sympatico.ca,13364422,000000120074394,1,3,"1- Avoir plus de représentant pour ne pas attendre 10 à 15 minutes avant d'avoir quelqu'un au bout de la ligne. 
2- Parler immédiatement à un représentant et non à quelqu'un qui ne peut prendre de décision concernant les rabais ou baisse de coût.  Perte de temps selon moi.
3- J'ai dû appeler 2 fois chez-vous (service téléphonie + internet)  Perte de temps.  La promo ""fidélité Client"" devrait être toujours sur la facture sans que nous ayons à appeler à chaque année pour nous la faire remettre.

C'est pour toutes ses raisons que vous perdez des clients qui s'en vont chez Vidéotron.  J'y pense constamment. ",2
258094,23-SEP-11,22-SEP-11,Venkatesh,,en,96.21.201.171,sheil125@sympatico.ca,13363738,000000120078035,5,3,to send a technician immediately - to get me back to the bell asap,5
258095,23-SEP-11,21-SEP-11,Salvador,,en,174.89.45.160,benjamin.rouben@sympatico.ca,13338948,000000120052215,5,4,Response from Windows Live was slow (~24 h),5
258096,23-SEP-11,02-SEP-11,Kota,,en,70.49.80.67,d.s.rothney@sympatico.ca,13110887,000000119626660,2,3,People that speak English and/or French fluently are a must when working on a customer service line in Canada!!! I am not a racist and I do respect all people but in this country most people speak either English and/or French only!Changes are definitely needed within your customer services!! It is a miracle that I managed to accomplish anything because I could not understand what was been said. Thank God that I have a basic understanding of the computer and by trial and error we were able to get my system working somewhat. I continued on my own over the next few days to finally get the job done. I still have no idea what happened to my Fibe7 line.. I've heard so many nightmare stories from friends and family about your service and many have switched over to Videotron. I am a Bell Canada retiree and am embarrassed to even admit this to my friends and family.,2
258097,24-SEP-11,21-SEP-11,Divya,,en,76.68.39.199,gdarboe@bell.net,13342260,000000120052848,5,5,"The only thing i can say is that,she knows her job well and she did it dedication",5
258098,24-SEP-11,23-SEP-11,Gavin,,en,70.26.55.112,j.kopelow@sympatico.ca,13371432,000000120080425,5,5,"Not one thing; I received exceptional and intelligient and courteous service. ",5
258099,24-SEP-11,23-SEP-11,Vladimir,,en,69.158.2.139,dasiddell@bell.net,13368818,000000120092340,2,1,Higher level technical support on line,2
258100,24-SEP-11,23-SEP-11,Andrea,,en,69.158.118.198,cynthialalla@bell.net,13368582,000000120104340,5,5,,5
258101,24-SEP-11,23-SEP-11,Lukasz,,en,204.101.237.139,kenlaw@sympatico.ca,13372792,000000120089660,4,4,,4
258102,24-SEP-11,22-SEP-11,Maroua,,fr,184.144.216.96,eleveille@sympatico.ca,13355646,000000120058898,5,5,,5
258103,24-SEP-11,23-SEP-11,Edwin,,en,70.49.175.248,hofera@sympatico.ca,13371156,000000120098598,5,5,Get rid of the automated junk and answer the phone,3
258104,24-SEP-11,23-SEP-11,Gregory,,en,184.147.113.145,jacksonsasha@sympatico.ca,13371498,000000120086696,5,5,"Not a thing.  Greg was very helpful and went out of his way to resolve my issue.
I wish that all companies had an employee like Greg. Thanks again Greg",5
258105,24-SEP-11,23-SEP-11,Jean,,en,70.26.4.65,dhaig@sympatico.ca,13369114,000000120096198,3,4,"This was a repeat call when I did not get a call back as promised.

We could have got to the password reset much more quickly.  However at least the agent in question recognized my technical competence and did not have the significant language issues (very very difficult to understand accent) of the agent that answered the call a few minutes earlier.

",3
258106,24-SEP-11,23-SEP-11,Ronald,,en,174.89.134.83,martin_doble@bell.net,13374152,000000120092980,3,2,Be more organised about how Bell wireless and internet share information. ,3
258107,24-SEP-11,23-SEP-11,Ralph,,fr,70.55.164.238,liborio.tartaglia@sympatico.ca,13373352,000000120087194,5,5,"ralph a fait un excellent travaille,mais la communication entre le service et le tech n'est pas bonne,le tech est venu 2 fois parce qu'il n'avait pas toute les donnÉeS!

Comme j'ai dit plus haut Ralph a fait un bon travail,mais j'ai communiquÉ a quelle reprise et j'ai parlÉ a des agents dont on ne comprends pas ce qu'ils disent a cause de leur accents.",4
258108,24-SEP-11,23-SEP-11,Kayla,,en,65.95.8.9,ejoycee@sympatico.ca,13369630,000000120093897,5,5,great rep no improvements necessary,5
258109,24-SEP-11,23-SEP-11,Reginald,,en,70.54.2.222,dougclare.perry@sympatico.ca,13369366,000000120092248,5,5,,5
258110,24-SEP-11,23-SEP-11,Ronald,,en,76.69.5.57,minni2@bell.net,13374708,000000120103074,5,5,the volume of the agent. It is very very hard to hear bell agents.,5
258111,24-SEP-11,23-SEP-11,Manel,,en,70.55.119.113,silflo@sympatico.ca,13377336,000000120090881,5,5,,5
258112,24-SEP-11,23-SEP-11,Seshadri,,en,70.49.5.91,dlamont@sympatico.ca,13369208,000000120080372,4,3,,4
258113,24-SEP-11,23-SEP-11,Felix,,en,76.67.117.233,hedy.fordham@sympatico.ca,13371010,000000120090444,5,3,,4
258114,24-SEP-11,23-SEP-11,Evan,,en,76.67.115.85,julia.doig@sympatico.ca,13372506,000000120095781,5,4,"Evan listened to my issue, explained the situation and solved my problem...
thanks Evan......let's just hope it shows up on my billing!!!!",4
258115,24-SEP-11,23-SEP-11,Karim,,fr,50.100.121.26,louloufrechette@sympatico.ca,13373598,000000120084080,5,5,Tout est toujours parfait.  Merçi,5
256660,23-SEP-11,22-SEP-11,Raza,,en,69.159.77.182,slavenbj@sympatico.ca,13363910,000000120057237,5,5,,4
256661,23-SEP-11,22-SEP-11,Maryssa,,en,174.89.46.226,mdamata@sympatico.ca,13360562,000000120056968,5,5,The customer service was very good and my questions were answered and resolved.,5
256662,23-SEP-11,12-SEP-11,Lilian,,en,184.147.0.209,hillbilly12@bell.net,13223666,000000119821243,5,5,use people with no accents ,3
256663,23-SEP-11,22-SEP-11,Nagender,,en,184.148.173.175,dccantwell@sympatico.ca,13354860,000000120062926,5,4,Please check my internet as it is slow!,5
256664,23-SEP-11,21-SEP-11,Jordan,,en,76.64.135.37,cwdawson@sympatico.ca,13340402,000000120043514,4,1,No flexibility for a loyal customer,1
256665,23-SEP-11,21-SEP-11,Asra,,en,174.95.206.53,fredmeyn@sympatico.ca,13342096,000000120042749,5,4,,5
256666,23-SEP-11,22-SEP-11,Kevin,,en,76.69.2.232,uptoport@sympatico.ca,13364966,000000120058485,5,5,WOULD LIKETO BE CONNECTED TO AN OPERATOR WITHOUT GOING THROUGH SO MANY COMMANDS ON A MENU.,4
256667,23-SEP-11,22-SEP-11,Tarek,,fr,76.69.190.127,gilberio@bell.net,13356532,000000120056918,5,5,rien,5
256668,23-SEP-11,21-SEP-11,Ivan,,en,70.26.62.125,davelam@sympatico.ca,13340684,000000120047065,3,3,,4
256669,23-SEP-11,22-SEP-11,Edwin,,en,67.70.28.206,rjblais1@bell.net,13362848,000000120071307,5,4,,5
256670,23-SEP-11,22-SEP-11,Lotfi,,fr,74.14.182.249,robertmayrand@sympatico.ca,13362950,000000120074506,5,4,"M'aviser d'avance que selon vos calcule vais dépassé mes Go aloué et m'offrir les diferents option que Mr.Lofti ma proposeé, ainsi j'aurais évité les frais suplémentaire encouru. ",4
256671,23-SEP-11,19-SEP-11,Suresh kumar,,en,204.40.1.129,veronicaandtaran@sympatico.ca,13320834,000000119969810,2,1,"deal directly with the problem -- do not make the customer go thru the manual with you just for the sake of going thru the manual, if the customer has already told you the problem was with an outside phone line",3
256672,23-SEP-11,21-SEP-11,Hadhemi,,fr,69.156.200.118,bruno.viel@sympatico.ca,13339390,000000120031820,4,3,,4
256673,23-SEP-11,20-SEP-11,Indhu,,en,70.26.1.23,chezlo@bell.net,13324390,000000120007568,1,1,Accept my intention to seek    anotherInternet Service provideras soon as possible,1
256674,23-SEP-11,22-SEP-11,Mariem,,fr,69.159.165.102,benico@sympatico.ca,13353190,000000120060163,5,5,,5
256675,23-SEP-11,22-SEP-11,Joshua,,en,184.147.55.101,alliene.powell@sympatico.ca,13352422,000000120058683,5,5,"At this particular time everything was
dealt with to my satisfaction. ",4
256676,23-SEP-11,21-SEP-11,Manonmani,,en,67.70.131.130,johnhar66@bell.net,13344094,000000120039703,5,5,"The lady who worked with us was extremely patient, polite and helpful.  I very much appreciate her determination and skill in resolving our problem.  Prior to our experience on Wednesday we had felt frustrated with Bell services.  The outstanding work of your service representative has caused us to see Bell in a more favourable light.",4
256677,23-SEP-11,22-SEP-11,Timothy,,fr,184.146.228.240,hebertvanpeborgh@bell.net,13357012,000000120077070,2,2,"Mieux respecter vos engagements vis a vis du contrat qui m'a été offert, avoir des services plus cohérents téléphone non facture depuis 6mois une facture tel e une autre internet que je ne recevais jamais malgré mes appels 2 fois par mois a votre service clientèle des paiements supplémentaires sans même avoir vu les factures et finalement l'appel de votre service de recouvrement pour solde impayé.  Ai demande état de compte pour comprendre vos factures, impossible m'a-t-on répondu.  Je dois payer malgré tout sans bien comprendre.  A noter que j'ai souscrit a votre forfait 3services au même moment.  Vraiment une tour de Babel ou les 12travaux d'asterix.  Je ne recommande vos services a personne. Même le service fibe manque souvent.  Nous avons régulièrement des moments ou l'image gele et devons changer de chaine et revenir plusieurs fois au cours d'une émission.  Vraiment déçue du service face aux promesses que vous m'avez faites au moment de la sollicitation.  Vivement la fin de l'année
",1
256678,23-SEP-11,22-SEP-11,Sushil,,en,69.156.0.133,alain.duval@sympatico.ca,13352266,000000120079770,4,4,nothing,5
256679,23-SEP-11,22-SEP-11,Ricardo,,en,67.70.153.123,kuddenberg@sympatico.ca,13359074,000000120074051,5,5,,4
256680,23-SEP-11,22-SEP-11,Kristel,,en,64.231.62.70,kshill@sympatico.ca,13359056,000000120068039,4,4,,4
256681,24-SEP-11,20-SEP-11,Ajay,,en,70.48.241.118,pr4521@bell.net,13333392,000000120010930,5,5,"I'm not sure, but one thing that i'm not comfortable with is the fact that we're paying Bell so much every month and yet in order to prevent exceeding our internet usage limit, we'd have to pay even more, and we feel we are already paying too much !",4
256682,24-SEP-11,22-SEP-11,Guy,,fr,65.92.30.109,mjringuette@sympatico.ca,13360908,000000120055646,5,5,Rien,5
256683,24-SEP-11,23-SEP-11,Mohamed,,fr,67.70.114.252,louboy@sympatico.ca,13373560,000000120086554,5,4,"Payer moins cher est toujours souhaitable, pour le service il a ete super sympathique",5
256684,24-SEP-11,23-SEP-11,Brahim,,fr,74.12.119.227,lamalbaie@sympatico.ca,13373098,000000120102749,1,1,"JAVAIS UN PROBLEME MAINTENANT J,AI DEUX PROBLEME ET JE NE PEUX PAS ME SERVIR DE MON ORDINATEUR ",
256685,24-SEP-11,23-SEP-11,Emna,,fr,65.92.36.223,lacroix.yvon@sympatico.ca,13373054,000000120090764,5,5,,4
256686,24-SEP-11,23-SEP-11,Edwin,,en,74.14.112.164,chrissybu11@sympatico.ca,13368158,000000120081047,5,5,"Nothing, the call was answered quickly and the representative spoke great English and I was actually able to understand him with no problems.",5
256687,24-SEP-11,20-SEP-11,Jose,,en,74.15.57.140,almcarthur@sympatico.ca,13322454,000000119999987,5,1,Your reps should be aware of field problems so they don't repeat same steps over and over. ,3
256688,25-SEP-11,24-SEP-11,Salvador,,en,69.157.62.148,capuchinoqueen24@bell.net,13380474,000000120120590,4,4,"I am STILL experiencing disconnection where I get the option to reset my home networking or to test DSL, this has been a month plus of this issue and NO ONE has fixed the cut siding on my house from the line replacement either...I have also been told by one of the fellas that came to do the work that my neighbours line is noisy as well, so I am not too happy with your internet... the problem last night with a secure connection failure seems to have been corrected however. I have had the ""reset home networking"" already 4 times in the last 3 hours!  I feel I deserve a healthy credit at this point! The gentleman I spoke with last night was VERY helpful, Kudos to him!",3
256689,25-SEP-11,23-SEP-11,Mohamed Amine,,fr,174.95.232.164,nor.ray@sympatico.ca,13375336,000000120094462,4,5,"Je trouve que la mise en attente pour résoudre mon problème a été un peu longue. La communication était rétablie, j'avais même fait des essais de communiquer avec Outlook Express et Internet Explorer mais je devais attendre que le conseiller reprenne lui-même la conversation. Il n'entendait pas mes commentaires. C'est le seul point négatif.",5
256690,25-SEP-11,24-SEP-11,Mehdi,,fr,70.49.54.105,lise.malaison@sympatico.ca,13384264,000000120118908,4,5,c'etais tres bien comme ca  merci,5
257173,24-SEP-11,23-SEP-11,Fredelyn,,fr,70.30.152.39,c.fort@sympatico.ca,13367706,000000120105022,5,5,"le système BELL TÉLÉ FIBE EST NOUVEAU et
il semble plutot délicat à manipuler  comparativement à EXPRESS VU .De plus,
Je déplore le fait que vous annonciez la meilleure HAUTE DÉFINITION , alors que c'est pratiquement impossible de dépasser la définition STANDARD 
(480i) sur l'écran de mon téléviseur .
C'est un nouveau téléviseur LG 47LV5400 QUE J'AI ACHETÉ RÉCEMMENT POUR L'OCCASION...et qui peut recevoir la haute définition ( de 480p à 1080p ).
Si je tente d'accéder à des définitions plus hautes, l'image devient énorme, plus grande que l'écran et on en perd une grande partie...",2
257174,24-SEP-11,23-SEP-11,Elsy,,en,70.50.174.80,cricci@sympatico.ca,13368522,000000120104282,5,5,Elsy was very patient with this senior citizen and her professionalism was obvious.  I am very happy with her service to me.,3
257175,24-SEP-11,22-SEP-11,Dilli,,en,70.31.50.149,j.e.c@sympatico.ca,13357400,000000120078231,5,5,Hard to understand at times.,5
257176,24-SEP-11,23-SEP-11,Ahmed Khalil,,en,70.26.15.135,haliburton-lauzon@sympatico.ca,13370868,000000120090063,5,5,"nothing. was not put on hold by the machine, problem was solved immediately. perfect",5
257177,24-SEP-11,22-SEP-11,Hector,,en,69.156.45.34,sarapageo@sympatico.ca,13363494,000000120056970,5,5,"Hector  solved  my  problem  within couple  of  minutes !  He  was  professional,  curtious,spoke  clear  english  (  as  opposed  to  somebody  in  India)
to get in touch with a tech : press 1, press 3,  press  5,  press6,...press...press...press...how  many  times  do  i  have  to  press a  button  ?????!@#$%$#@",5
257178,24-SEP-11,23-SEP-11,Denis,,fr,64.229.130.193,jacquescote@sympatico.ca,13371518,000000120081774,5,5,rien du tout,5
257179,24-SEP-11,23-SEP-11,Gabin,,en,69.156.51.10,kendra.young50@sympatico.ca,13372786,000000120098162,5,5,,5
257180,24-SEP-11,21-SEP-11,Oussama,,fr,174.93.234.149,isabelle.langevin@sympatico.ca,13343230,000000120045380,5,4,Vous auriez pu me donner un recepteur HD qui enregistre. les nouveaux clients en on un et les vieux clients comme nous sont très souvent oubliés.,3
257181,24-SEP-11,23-SEP-11,Marouen,,fr,76.64.200.230,bock.roger@sympatico.ca,13367426,000000120084478,5,5,Tout était  satisfaisant.,4
257182,24-SEP-11,23-SEP-11,Hayett,,fr,67.68.108.252,pierre.maltais@sympatico.ca,13375838,000000120089741,5,5,,5
257183,24-SEP-11,23-SEP-11,Keith,,en,64.231.213.23,GenJesso@sympatico.ca,13365834,000000120095437,5,5,"Keith was great.Patience Talked clearly, explaned every thing,thank you.",5
257184,24-SEP-11,23-SEP-11,Ritwik,,en,70.31.227.130,marionelliot@sympatico.ca,13374076,000000120095562,5,3,"have my 3rd party email show my email and not my bell net.
The Tech was wonderful
If my work email has to show only my bell email I will look at changing servers",3
257185,24-SEP-11,23-SEP-11,Brent,,en,70.51.66.115,neville_ally@sympatico.ca,13375186,000000120097852,5,5,Excellent service...very much appreciated.,5
257186,24-SEP-11,23-SEP-11,Seshadri,,en,70.49.239.169,chris.thomson3@sympatico.ca,13368144,000000120094710,5,5,,5
257187,24-SEP-11,23-SEP-11,Ashwini,,en,65.95.90.141,karensita@sympatico.ca,13372648,000000120085282,1,1,"customer care rep to understand our situation better and be proactive in finding a solution together. she thought she knew the problem. she thought she provided us the solution; don't really know what she did.  we are still experiencing the same problem. i don't have the time to spend on the phone troubleshooting. something is definitely not up to par - internet drops off the network intermittently. 

i will either call back to hopefully speak to a more qualified representative when i have the time or move over to another service provider altogether.

ps. as i was sending this message over my wireless network the page went to : ""not connected to internet"" while the signal appeared strong and connected in my status bar.  that is the nature of my call. intermittent wireless drop off.  Direct connection always works fine. ",2
257188,24-SEP-11,23-SEP-11,Reuben,,en,70.49.105.244,doug.robar@sympatico.ca,13369360,000000120088498,3,2,"After at laeast 1 1/2 hrs outage to state ""that there is a possibility of an outage"" is somewhat ridiculous!  With the money that Bell is charging for service, it is STILL not terribly reassuring that there is still little or no network redundancy!",3
257189,24-SEP-11,23-SEP-11,Krishidhar,,en,174.91.117.198,barryogg@bell.net,13367092,000000120095720,5,4,,5
257190,24-SEP-11,23-SEP-11,Krishidhar,,en,174.91.117.198,barryogg@bell.net,13367094,000000120094014,5,5,,5
257191,24-SEP-11,22-SEP-11,Casey,,fr,76.66.180.151,pinkhamc@sympatico.ca,13362182,000000120063370,4,4,"to be served and receive all contact
and e-mails and info in english",4
257192,24-SEP-11,23-SEP-11,Dawood,,en,64.228.212.22,yeoda@sympatico.ca,13378830,000000120097498,3,3,"Service was fine - courteous and helpful.  Dawood resolved my immediate problem quickly, but the long standing (over 3 years) problem of significant delays in messages being received by my Blackberry remains unresolved.  Seriously considering alternative service.",3
257193,24-SEP-11,23-SEP-11,Zohra,,fr,184.144.151.170,pierre-berube@sympatico.ca,13375830,000000120080487,5,5,,5
257194,24-SEP-11,22-SEP-11,Stephen,,en,174.91.157.215,liisaladouceur@sympatico.ca,13359486,000000120058543,3,3,,2
257195,24-SEP-11,23-SEP-11,Mohamed Amine,,fr,67.68.213.83,bedard.lu@sympatico.ca,13367166,000000120081189,3,4,"Plus de clarté sur le tarif Internet performance:est-ce 47.95 moins 5$ ou 42.97 moins 5$?
Je n'ai pas eu de réponse assurée.

Mais on a réglé le 25$ chargé en double.",3
257196,24-SEP-11,23-SEP-11,Abinash,,en,174.94.49.135,blues15@bell.net,13367376,000000120092274,4,4,,4
257197,24-SEP-11,17-SEP-11,Cindy,,en,174.89.47.133,d_goreski@sympatico.ca,13289920,000000119952804,1,,"I don't remember talking to anyone on Sept. 17 although I did talk to someone in June and was given discounts that I believed were to be permanent, as I did ask that question.  However the discounted rate only lasted one month.  I was very disappointed as I had been thinking of changing my satellite over to Bell Express Vue as well but not now.",
257198,23-SEP-11,22-SEP-11,Denis,,en,65.93.57.46,rtbowman@sympatico.ca,13363210,000000120062251,5,5,Apparently it was a Bell server problem.  I don't know if it is possible to do better.  Glitches do happen.,5
257199,23-SEP-11,22-SEP-11,Rebello,,en,76.69.142.28,roy.singh@sympatico.ca,13363144,000000120062419,3,4,"Needs to improve on her listening skills. This representative introduced her name as Agnis an off shore Bell Canada representative located in India, with Bell ID XW567. I Don't know who is Rebello
",4
257200,23-SEP-11,22-SEP-11,Gregorio,,en,76.69.148.35,marcel.begin@sympatico.ca,13360092,000000120064576,5,5,,5
257631,24-SEP-11,23-SEP-11,Mahender,,en,174.88.218.185,bcree@sympatico.ca,13367140,000000120084403,4,4,problem couldn't be dealt with because it was with the servers,4
257632,24-SEP-11,10-SEP-11,Orlando,,en,65.95.41.203,sylviahebner@bell.net,13208974,000000119784780,5,5,,5
257633,24-SEP-11,23-SEP-11,Neha,,en,70.29.72.85,vpeduto@sympatico.ca,13378537,000000120104628,3,2,Answering the phone quicker,4
257634,24-SEP-11,22-SEP-11,Mohamed,,fr,70.30.197.154,cercles4@sympatico.ca,13353904,000000120076347,5,5,Mohamed a été courtois et efficace.,5
257635,24-SEP-11,23-SEP-11,Alex,,en,70.31.41.236,jbx2@bell.net,13371714,000000120092188,4,3,I NEED TO LEARN MORE ABOUT MY COMPUTER.  THE FELLOW WALKED ME THROUGH VERY WELL BUT THERE SEEMS TO BE SOMETHING WITH MY COMPUTER.  THANKS.,4
257636,24-SEP-11,23-SEP-11,Keerthi,,en,174.93.235.60,may.wheeler@sympatico.ca,13374278,000000120104774,5,5,had some trouble understanding,4
257637,24-SEP-11,17-SEP-11,Lise,,en,70.24.210.9,spidcock@sympatico.ca,13296416,000000119950720,5,5,,5
257638,24-SEP-11,22-SEP-11,Taoufik,,fr,70.29.193.226,solfort@sympatico.ca,13363996,000000120073733,5,5,Le Modem a été installé le 15 août 2011 et en si peu de temps j'ai dû vous appeler 2 fois car l'Internet n'a pas fonctionné. Le ''DSL'' clignotait ou restait rouge. Bien vérifier la ligne afin que l'Internet puisse fonctionner correctement  comme avant.  Merci.  S.F.,5
257639,24-SEP-11,23-SEP-11,Ashok,,en,74.15.4.210,stcbennett@sympatico.ca,13377612,000000120099403,1,3,Have people who speak english!!!!,2
257640,25-SEP-11,23-SEP-11,Slah,,fr,70.55.132.16,manongleduc@bell.net,13373894,000000120098981,3,5,"il était impatient avec moi,et je lui ai dit,et il s`est calmé.",4
257641,25-SEP-11,22-SEP-11,Saadullah,,en,183.83.198.231,ashleymay2001@bell.net,13352858,000000120067335,5,5,,5
257642,25-SEP-11,23-SEP-11,Wael,,fr,69.159.168.123,myqui1@sympatico.ca,13375028,000000120095020,5,5,je crois que nous sommes mieux servi lorsque l`on appelle aux heures ouvrables.,5
257643,25-SEP-11,24-SEP-11,Shirin,,en,74.15.101.235,peter.y@sympatico.ca,13385904,000000120119039,5,5,nothing,5
257644,25-SEP-11,24-SEP-11,Alpha,,fr,76.67.140.105,pierreflegault@sympatico.ca,13385982,000000120109265,2,2,"C'était un retour d'appel suite à mon renouvellement pour tél. et internet.  Je voulais changer de fibre 10 à fibre 7 et on me dit que je devrai payer 25.$...  Lorsque j'avais changé à fibre 10, on ne m'avait jamais mentionné que des frais de 25.$ seraient chargés si je changeais de vitesse.  J'irai donc voir ce que Vidéotron a à m'offrir...",2
257645,25-SEP-11,24-SEP-11,Oliver,,en,70.29.36.115,whymelord@bell.net,13388096,000000120117534,5,5,"ACTUALLY, NOTHING. THE YOUNG MAN WAS EXTREMELY HELPFUL, PATIENT AND CONSIDERATE. I HAVE NO CLUE ABOUT HOW TO SET UP COMPUTERS BUT HE TALKED ME THROUGH STEP BY STEP INTO LETTING HIM CONTROL THE COMPUTER THEN HE DID THE JOB HIMSELF. IT WORKS BEAUTIFULLY!!! THANK YOU SO MUCH",5
257646,25-SEP-11,23-SEP-11,Moses,,en,174.89.168.99,bamboleo@sympatico.ca,13367036,000000120084396,2,1,It would help tremendously to obtain the correct information. My enquiry was about downloading bell internet security services onto a new computer I just purchased. I explained that I already had 3 computers at home with the download. I was told I could connect and download an unlimited number of computers to the modem. As I found out later this was incorrect!!!,2
257647,25-SEP-11,24-SEP-11,Marco,,en,76.69.11.13,sopher@sympatico.ca,13387182,000000120120376,5,4,,4
257648,25-SEP-11,23-SEP-11,Sudheer,,en,174.89.168.99,bamboleo@sympatico.ca,13367034,000000120099966,1,1,"On this call it was brought to my attention that I could only download 3 versions of the bell internet security system. This agent took control of my computer to try and download it but it did not work. He let me speak to his supervisor (Avi shand) I believe was his name. He said he was going to download the service using his ID and that it would take about an hour and he would call me back. 2 hours later and I was still waiting. I then called back and spoke to Naidu who put me onto his manager Raddy, who then shed some light on the situation. (See my comments under Naidu survey)",1
257649,25-SEP-11,24-SEP-11,Krishnan,,en,174.93.53.45,lloyd.mcgeachie@sympatico.ca,13384314,000000120117236,5,5,,5
257650,25-SEP-11,24-SEP-11,Silvia,,en,64.231.250.154,doreenft@sympatico.ca,13381518,000000120113295,4,4,,4
257651,25-SEP-11,24-SEP-11,Nancy,,en,174.89.169.244,scottandjackie@sympatico.ca,13386860,000000120115148,5,,Nothing,4
257652,25-SEP-11,24-SEP-11,Asiya,,en,70.26.60.92,janet.bartram-thomas@sympatico.ca,13383014,000000120105514,5,5,"Not a thing, it was a pleasure doing business with you. Asiya was the best technician I've come across! I thank her.",5
257653,25-SEP-11,24-SEP-11,Nicholas,,en,64.231.135.206,tpclark@sympatico.ca,13387738,000000120119208,5,5,can't think of anything,5
257654,25-SEP-11,24-SEP-11,Jose,,en,70.52.180.142,manolorabaza@sympatico.ca,13384616,000000120111527,1,3,"if you could stop geting us overseas technical support. This is a complete disregard for your customers, besides not been able to get a good comunication the axcent is somenthing we do not understand",1
257655,25-SEP-11,24-SEP-11,Emely,,en,65.92.101.145,chuckcongram@sympatico.ca,13380734,000000120105714,4,5,"Emily did an excellent job, was personable, easy to understand and efficient. The only surprise was that after configuring the internet access to the Word update,I no longer have my contact list!!! yikes. might this have been avoided?? remedied at the time?? still possible to retrieve my work contact list?",5
257656,25-SEP-11,24-SEP-11,Elmer,,en,64.229.80.214,elye@bell.net,13381800,000000120119892,5,5,"Nothing -- I was connected to Elmer right away, and he took care of my issue quickly by getting onto my computer system from where he was.",5
257657,25-SEP-11,24-SEP-11,Mohamed Amine,,fr,65.93.170.207,pierre_laplante@sympatico.ca,13385974,000000120113053,5,5,Tout a été très bien.,5
257658,25-SEP-11,24-SEP-11,Prem,,fr,174.91.254.96,ROBIN_WILLIS@sympatico.ca,13379214,000000120119141,4,4,,5
257659,25-SEP-11,24-SEP-11,Abir,,fr,184.145.213.43,m-salvetat@sympatico.ca,13384466,000000120110003,5,5,rien de plus,5
257660,25-SEP-11,24-SEP-11,Asra,,en,70.31.13.234,akulak@sympatico.ca,13379430,000000120114651,4,3,"I am truly disappointed that Bell did not let me know about the unhappy changes to its Sympatico system.  Not only did the loss of my York University address cost me hours of work but also critical emails from students and colleagues (I teach at York) who required an immediate response were, unknown to me, sent to my Sympatico account, where they waited for days.  Why were those who have so-called ""personal"" accounts not informed of the change?  I received no satisfactory answer to this question from the four people with whom I spoke.",
257661,25-SEP-11,24-SEP-11,Mauricio,,en,174.95.69.150,joanbill4@sympatico.ca,13383340,000000120115806,5,5,,5
257662,25-SEP-11,23-SEP-11,Alexandre-Hugo,,en,65.95.163.123,doug.fisher45@sympatico.ca,13369354,000000120087143,3,3,not taken over an hours time to confirm what i had done 10 days previous. there was no record of my previous conf.# ,3
258116,24-SEP-11,23-SEP-11,Manonmani,,en,50.100.69.158,td_mccormack@sympatico.ca,13378002,000000120093053,5,5,Nothing.  The technician who helped me went out of her way to help this 83 year old who finds it all a challenge.,5
258117,24-SEP-11,23-SEP-11,Felix,,en,70.30.242.134,joekilkenny@sympatico.ca,13372192,000000120087071,3,1,"not sure teck felt my problem was solved it seemed to be but now i am in the exact same sitution,any incoming emails using jpeg do not work.",4
258118,24-SEP-11,23-SEP-11,Mayned,,en,174.95.68.83,ross.jones@sympatico.ca,13376678,000000120092326,5,5,Could have been able to provide an e-mail confirmation of the new order.,4
258119,24-SEP-11,22-SEP-11,Sonia,,fr,65.93.49.82,yvesclaire@sympatico.ca,13365608,000000120076905,5,4,,5
258120,24-SEP-11,22-SEP-11,Jacques,,en,174.92.67.60,paw236@bell.net,13361940,000000120068926,5,5,he was curtious and answered all my questions,5
258121,24-SEP-11,23-SEP-11,Radhika,,en,68.171.231.81,richey@sympatico.ca,13376394,000000120093680,4,4,I found it hard to understand what was being said as the lovely lady spoke very fast!,4
258122,24-SEP-11,23-SEP-11,Nikitha,,en,174.95.214.214,trudyb@sympatico.ca,13378332,000000120096608,5,5,"nothing, problem was solved",5
258123,24-SEP-11,23-SEP-11,Mahender,,en,70.50.53.173,darbil@sympatico.ca,13368800,000000120082696,5,5,"every thing was fine,",5
258124,24-SEP-11,20-SEP-11,Med Taher,,fr,65.93.128.184,bujold.richard@sympatico.ca,13323868,000000120007234,5,5,rien,5
258125,24-SEP-11,23-SEP-11,Hatem,,fr,184.145.215.197,lthibault7@sympatico.ca,13373624,000000120104140,4,4,,5
258126,24-SEP-11,23-SEP-11,John,,en,70.53.3.68,shirleyakent@sympatico.ca,13377306,000000120083982,5,5,Nothing,5
258127,24-SEP-11,23-SEP-11,Nizar,,fr,70.49.76.77,helene.proulx1@sympatico.ca,13371040,000000120097388,4,4,,4
258128,24-SEP-11,23-SEP-11,Patrick,,en,174.88.8.229,investmentplus@sympatico.ca,13371360,000000120099618,5,5,better system for email. email is very very very slow.,2
258129,24-SEP-11,12-SEP-11,Amy,,en,173.179.103.49,kitprickett3@sympatico.ca,13225636,000000119820748,2,1,"Months ago you were aware our internet service offered 1/2 the speed we actually paid for (you told us in a test) but you offered no remedy or discount on pricing. We live 10 minutes from downtown Ottawa and in the 2011 developed technology market, this is unacceptable. After finally cancelling our Bell service across the board we had 4 separate phone calls from you inquiring about our decision. Too late! Clearly, your business service and plan is ineffective and poorly focused. Your misplaced emphasis on chasing lost customers I suspect will soon leave you ""holding back an ocean with a broom"". The agent who cancelled our service did so with great efficiency, in less than a minute as if he were swamped with requests to perform cancellations from other customers. I would advise you, as service supervisor, and all other Bell employees to re-consider their careers as I suspect, the Bell business model is rapidly disintegrating and will not survive the next 5 years. Your ship is split to splinters and sinking fast!",1
258130,24-SEP-11,23-SEP-11,Mario,,en,174.93.113.222,pmcinnes4@bell.net,13375904,000000120085521,5,5,"nothing, the operator was very efficient and helpful",5
258131,24-SEP-11,19-SEP-11,Diego,,en,184.145.1.155,me.cameron@bell.net,13315648,000000119973723,4,5,I would prefer to speak to someone in Canada at the beginning of my call.,
258132,24-SEP-11,23-SEP-11,Mouna,,fr,67.70.51.229,jacarsim@sympatico.ca,13371478,000000120082589,4,4,,5
258133,24-SEP-11,23-SEP-11,Andrew,,en,74.12.251.99,jeanettewalsh1@sympatico.ca,13371814,000000120085461,2,1,"I spoke to a number of representatives from Bell & Bell Mobility on this date.  I have no problem with their manner but I am disturbed and upset regarding my discussion about your withdrawal in 1012 of Bell WiMAX.  It is unlikely the turbo hub will work to service my home and if it did we could not afford it.  Bell Mobility offers a plan of $65. per month for maximum 5 GB.. we use approx. 60..this would cost in the neighbourhood of $500.  Since this will affect thousands of your customers in rural Canada, this  will definitely have a detrimental affect on the populations attitude toward Bell.  One of your reps said ""you will just have to use dial-up""..not a good answer.
Is this just a money grab for Bell Mobility...and if not why would you discontinue this service to areas you know people do not have access to a cable company.  In speaking to a number of reputable cable providers the reason they cannot provide us with cable service is because Bell won't give them access to Bell lines.  WE ARE THEREFORE HELD HOSTAGE!!  Please explain to me what I am missing here.  I have been in contact with a number of residents in this area and I don't believe this issue is going to go away quietly.",1
258134,24-SEP-11,23-SEP-11,Reina,,en,74.14.56.178,paul.holden2@sympatico.ca,13375640,000000120098069,4,4,"change your policies regarding cell phone contracts, holding customers hostage with unrealistic contracts ",2
258135,24-SEP-11,17-SEP-11,Edwin,,en,76.64.118.87,wmmyers@sympatico.ca,13297362,000000119949651,4,4,,4
258136,24-SEP-11,23-SEP-11,John,,en,70.54.152.218,wwees@bell.net,13378750,000000120082074,4,5,"I don't know
",4
258137,24-SEP-11,23-SEP-11,Imran,,en,67.71.61.182,ebrassem@sympatico.ca,13369564,000000120096981,4,2,"your rep did all he could ,but I did not know what I had to do to solve the problem . My electronis knowledge is very limited . 
I solved the problem ( not receiving email) by shutting down and rebooting 
Problem solved ",4
258138,24-SEP-11,14-SEP-11,Hussain,,en,69.158.80.193,marilyn.teague@sympatico.ca,13255866,000000119875504,5,4,,5
258139,24-SEP-11,23-SEP-11,Adarsh,,en,184.148.124.29,bwerner@sympatico.ca,13367684,000000120087448,4,4,,4
258140,24-SEP-11,23-SEP-11,Asir raja,,en,174.88.81.149,felcat@sympatico.ca,13369976,000000120083350,2,2,Train your reps to talk with people not at them,2
258141,24-SEP-11,22-SEP-11,Madhu,,en,74.15.102.45,deepsix1@sympatico.ca,13354954,000000120071731,4,4,,4
258142,24-SEP-11,22-SEP-11,Med Hedi,,fr,70.50.154.95,denisarchambault@sympatico.ca,13354986,000000120055929,4,5,,4
258143,24-SEP-11,23-SEP-11,Naveenkumar,,en,74.198.9.216,lwestman@sympatico.ca,13373686,000000120090009,1,1,Your representative could have callede back when when he said he would. I was sitting by the phone from 10:00 to 11:00 waiting for my call but no one called. ,1
258144,24-SEP-11,23-SEP-11,Hector,,en,70.26.12.121,afife@bell.net,13366202,000000120089972,4,4,,5
258145,24-SEP-11,23-SEP-11,Imran,,en,69.158.115.24,astonc@sympatico.ca,13366894,000000120083918,3,2,"his service was good,he tried to fix all
he think would solve the problem, however twice since i had to rebooth again so it's still not resolved, sorry",4
258146,24-SEP-11,23-SEP-11,Gavin,,en,76.68.39.175,sarby@bell.net,13377048,000000120087033,5,4,Explained why Bell made the unilateral decision to make changes to my email set-up. Why wasn't I informed that Bell was no longer forwarding my email through my previous server? ,3
258147,23-SEP-11,22-SEP-11,Amir,,en,142.83.138.8,younie.j@sympatico.ca,13365576,000000120078386,5,5,Nothing.  You answered our question right away and we weren't on hold for hours like usual.  ,4
256691,25-SEP-11,19-SEP-11,Cindy,,en,74.15.99.61,bmuses@sympatico.ca,13307440,000000119980167,4,4,"Since I have trouble with certain accents, I was relieved to have a pleasant young woman help me through the necessary process whose English was quite easily understood.",4
256692,25-SEP-11,24-SEP-11,Achref,,fr,67.68.110.144,yolandebolduc@sympatico.ca,13388228,000000120120208,5,5,Rien car je suis sastifaite à 100%.Merci,5
256693,25-SEP-11,24-SEP-11,Sihem,,fr,174.92.216.168,rlavalle3@sympatico.ca,13386422,000000120115395,5,5,,5
256694,25-SEP-11,23-SEP-11,Eya,,fr,67.68.134.217,francparent@sympatico.ca,13370146,000000120081398,4,4,,4
256695,25-SEP-11,24-SEP-11,Philip,,en,70.27.143.36,mcjoyce@sympatico.ca,13384884,000000120121115,5,5,hard to hear the technician,5
256696,25-SEP-11,24-SEP-11,Susy,,en,64.231.147.164,tblacksheep@bell.net,13387502,000000120110946,1,1,You could have actually fixed the problem.,1
256697,25-SEP-11,24-SEP-11,Juan,,en,67.68.40.182,ddiflorio@sympatico.ca,13381180,000000120119563,5,5,,5
256698,25-SEP-11,24-SEP-11,Suresh,,en,64.231.227.242,donnahe_3@sympatico.ca,13381504,000000120113180,5,5,"everythning was great, at this time I can not think of anything that needs to be improved.  I had great help.  Thanks",5
256699,25-SEP-11,24-SEP-11,Kevan,,fr,65.93.168.124,lyonel.icart@sympatico.ca,13384460,000000120116954,4,5,J'ai placé deux appels le 24 septembre 2011. Je réponds aux questions concernant le deuxième et dernier appel. Je vous le précise car je n'ai pas retenu le nom du conseiller.,5
256700,25-SEP-11,24-SEP-11,Manuel,,en,76.67.17.36,faith.berghuis@sympatico.ca,13381938,000000120113985,4,5,Make it easier to reach the required help,4
256701,25-SEP-11,24-SEP-11,Ibrahim,,fr,65.93.168.124,lyonel.icart@sympatico.ca,13384464,000000120118394,5,5,J'ai répondu à un premier sondage mais les questions que j'ai données concernent en fait celui-ci. C'est bien Ibrahim qui a résolu mon problème.,5
256702,25-SEP-11,24-SEP-11,Asiya,,en,76.64.29.115,albert.lando@sympatico.ca,13379472,000000120109730,5,5,,5
256703,25-SEP-11,24-SEP-11,Alfredo,,en,174.88.202.192,dion001@sympatico.ca,13381386,000000120121203,2,3,I had to call back and get someone else who could speak english better and that person was from south america and they actually knew what they where talking about !,2
256704,25-SEP-11,24-SEP-11,David,,en,70.24.174.45,caroler@sympatico.ca,13380510,000000120110709,4,5,Bell could had let me know about the new modem and let me know about some savings I could had have.,4
256705,25-SEP-11,24-SEP-11,Vincent,,en,70.51.115.168,mbouck@bell.net,13384852,000000120105702,3,4,"when I tell you I've done something at the beginning of the call, do not ask if I've done it again. If I am telling you what I think the problem is (DHCP server problem), and when I tell you I have no problem hitting the hardware internally, understand that I know what I'm doing.",3
256706,25-SEP-11,24-SEP-11,Salvador,,en,76.67.110.30,roger.jan@sympatico.ca,13386490,000000120120492,3,5,"It appeared the service tech was not fully familiar with Windows 7. Also, the problem was on both my computers. One hard wired and the other wireless. This should have pointed him to the modem immediately but instead we spent a couple of hours resetting multiple items in my computer. Finally he restored the modem to factory defaults, re-established the communications protocall and all was ok. Happy with the result but too long on the phone",3
256707,25-SEP-11,23-SEP-11,Jose,,en,174.92.111.46,ted.sharron@sympatico.ca,13378010,000000120084066,2,1,Jose was very polite and business like. however he was unable to fix the problem . I am still unable to open outlook express.,3
256708,25-SEP-11,30-AUG-11,Mark Jason,,en,174.88.148.194,maryostien@sympatico.ca,13064473,000000119538437,4,2,"Not happy with the fact that my monthly bill has increased by $7, rather than $1 as I agreed to. Also, I find absolutely no increase in speed since agreeing to the (supposedly) $1 inrease.  Am looking into changing service provider.",1
256709,25-SEP-11,23-SEP-11,Nathan,,en,184.147.127.44,winnie.glinz@sympatico.ca,13378706,000000120094719,4,4,"   May experience with Nathan was very positive.  My problem is that as a very loyal customer(23 years) I have to constantly  dicker about my services and the price I'm paying for them once a contract expires.  If as a loyal customer would you not want to offer me the same preferred pricing as a new customer?  You should call or e-mail clients once their contracts expire to let them know .  This a way of reaching out to your clients just to show you really care about them.  The sky is the limit if word gets around that Bell is ace when it comes to customer service.
",3
256710,25-SEP-11,24-SEP-11,Ashfaq,,en,69.158.4.158,elizabeth.cascagnette@sympatico.ca,13381778,000000120115023,3,2,"Th customer service rep did not really listen to what I was asking for.  We went through a process, and although we did correct some of the information missing in my profile, my initial query could not be resolved by the rep.",3
256711,25-SEP-11,20-SEP-11,Mohammed,,en,70.29.108.43,maija.kagis@sympatico.ca,13330926,000000120026144,1,1,"see response on later survey. The service was TERRIBLE, the young man rude, and you sent this survey to a blocked e-mail account. I am planning on changing providers.
mk",1
256712,25-SEP-11,24-SEP-11,Naveed,,en,184.144.134.166,marg.llan@bell.net,13384656,000000120115649,5,5,,5
256713,25-SEP-11,22-SEP-11,Mohamed,,fr,67.68.206.186,lise.sauve@sympatico.ca,13359576,000000120055979,5,5,"Je peux dire que le service fut excellent.  Autant au niveau de l'écoute que de la réponse à mes besoins, j'ai vraiment apprécié l'aide qu'on m'a apportée.
Merci et bonne journée.",5
256714,25-SEP-11,24-SEP-11,Stephen,,en,70.53.62.216,mcandace@sympatico.ca,13384856,000000120108762,5,5,,5
256715,24-SEP-11,11-SEP-11,Mauricio,,fr,69.156.121.154,rollef@sympatico.ca,13216138,000000119805511,5,5,N/A,5
256716,24-SEP-11,23-SEP-11,Eka,,en,174.93.91.133,moody_home@sympatico.ca,13374852,000000120089817,1,1,to be clear of charges and services. ,
256717,24-SEP-11,23-SEP-11,Bry,,fr,70.31.223.51,rbetancourt@sympatico.ca,13376210,000000120100117,3,2,Stop stealing and over charging,1
256718,24-SEP-11,23-SEP-11,Hema,,en,174.91.61.87,s.thistle@sympatico.ca,13376851,000000120087310,5,5,"nothing Sean was very efficient,courteous and informative.",5
256719,24-SEP-11,22-SEP-11,Celina,,en,174.95.203.248,l.tripney@bell.net,13359140,000000120079676,5,5,,5
256720,24-SEP-11,23-SEP-11,Srinivasan,,en,64.231.169.160,wombaroo@sympatico.ca,13378732,000000120095517,5,5,"no more comments,your service was just very good.thank you.",5
256721,24-SEP-11,23-SEP-11,Rim,,fr,174.91.195.159,paulrencsik@sympatico.ca,13375674,000000120080308,5,5,,5
256722,24-SEP-11,23-SEP-11,Jose,,en,65.92.95.114,ronald.baxter@sympatico.ca,13376614,000000120098808,5,5,"have your tech guy,who was extremly helpfull,based somewhere in canada. thats where Ma Bell earns her cash.",4
256723,24-SEP-11,21-SEP-11,Alex,,en,64.229.84.223,bettewarren@sympatico.ca,13339022,000000120047195,5,5,nothing,5
256724,24-SEP-11,22-SEP-11,Gerald,,fr,65.92.28.177,royall@sympatico.ca,13363150,000000120061645,5,5,Tou a été très beau,5
257201,23-SEP-11,22-SEP-11,Ayesha,,en,216.191.153.194,woodley@sympatico.ca,13365458,000000120071058,1,1,"Called to cancel homephone service a month ago, and the technician at the time advised we would have a ""dummy"" phonenumber so we could maintain Bell internet. When homephone was cancelled this week, our internet was gone. Our support call raised two concerns: 1)Ayesha indicated that this frequently happens when homephone service is cancelled and 2)the service is STILL not up and running. I really CANNOT BELIEVE THAT YOU ARE SENDING A CUSTOMER SURVEY ON AN UNRESOLVED PROBLEM. SERIOUSLY CONSIDERING CANCELLING BELL INTERNET UNLESS RESOLVED TODAY!",1
257202,23-SEP-11,22-SEP-11,Leslie,,en,67.69.36.201,michealtodd@sympatico.ca,13360734,000000120068822,4,5,Agent was hard to understand at times,4
257203,23-SEP-11,22-SEP-11,Ivan,,en,67.69.36.201,michealtodd@sympatico.ca,13360736,000000120066547,5,5,very helpful and very easy to unerstand all that he was telling me,4
257204,23-SEP-11,22-SEP-11,Praveen,,fr,65.92.165.247,richard.lafond004@sympatico.ca,13362790,000000120073528,4,5,"meilleur qualite sonore, RAC tres distant",4
257205,23-SEP-11,22-SEP-11,Noureddine,,fr,67.68.23.110,suemichou@sympatico.ca,13364284,000000120062463,5,4,,5
257206,23-SEP-11,22-SEP-11,Atoiya,,en,70.52.132.64,fpneri@bell.net,13356102,000000120067412,5,4,"Nothing, really... The service reps were very helpful",5
257207,23-SEP-11,21-SEP-11,Salvador,,en,70.29.112.43,retireeburton@sympatico.ca,13348598,000000120034368,5,5,,5
257208,23-SEP-11,22-SEP-11,Deepthi,,en,50.101.91.223,lhanson@bell.net,13359460,000000120070039,4,4,,4
257209,23-SEP-11,22-SEP-11,Khan,,en,50.101.91.223,lhanson@bell.net,13359462,000000120069596,4,4,,4
257210,23-SEP-11,22-SEP-11,Grace,,en,70.51.251.216,dessunset@sympatico.ca,13355048,000000120059831,5,5,"The experience I had with Grace was excellent, however on the 21st of Sept. the experience with the technician was not very good.  I think he should be looked into.",4
257211,23-SEP-11,22-SEP-11,Ahmed,,en,174.91.175.100,nikonnut@bell.net,13361466,000000120078817,5,5,"Nothing, the man helped me and was very, very helpfull, if I could I'd alwats ask for him any time I had a problem.
He should get a raise in pay and a large bonus.
Thank you
Barry Hill",5
257212,25-SEP-11,15-SEP-11,Daniel,,en,76.68.104.119,cheryl2e@bell.net,13263692,000000119895845,3,1,"Requested me to contact billing to have the router rental removed as I want to use my own router, called the billing they said I was misinformed as its not possible.",1
257213,25-SEP-11,22-SEP-11,Chad,,fr,64.229.128.93,serge.antaki@bell.net,13363611,000000120072668,1,1,vOTRE REPRESENTANAT AVAITN HATE QUE JE RACCROCHE ET JE SUIS RESTE SANS INTERNET PENDANT TROIS JOURS ET MON EMPLOI COMPTE BCP SUR INTERNET ET C'EST DE VALEUR QUE JE FAIS AFFAIRE AVEC VOUS SURTOUT QUE J'AI UN CONTRAT SURTOUT QUE JE L'AURAI ANNULE MON SERVICE. VOILA,1
257214,25-SEP-11,23-SEP-11,Michelle,,en,74.14.146.215,gastonhardy@sympatico.ca,13370350,000000120097777,5,4,"Michelle was very pleasant and helpful..
but the errors should not have occurred in the first place",4
257215,25-SEP-11,24-SEP-11,Moses,,en,184.145.14.174,muschwr@bell.net,13385370,000000120117864,5,5,,4
257216,25-SEP-11,22-SEP-11,Sudhakar,,en,70.49.172.157,jingolk@sympatico.ca,13358066,000000120062870,4,4,"Your representative was very patient
and helpful.",4
257217,25-SEP-11,21-SEP-11,Prego Junior,,en,70.55.178.204,martha.harczy@sympatico.ca,13346168,000000120047399,5,4,,4
257218,25-SEP-11,24-SEP-11,Jan,,en,70.49.140.181,rachel.cormier@bell.net,13386166,000000120116903,3,2,Do what was promised the first time so that the customers dont have to call back and STILL is not resolved and if you can not do it right first time around don't make promises so that the next agent looks back and has to send off requests to have the issue resolved.,2
257219,25-SEP-11,23-SEP-11,James,,fr,74.12.168.153,joeslim@sympatico.ca,13372196,000000120084362,4,3,,5
257220,26-SEP-11,25-SEP-11,Brent,,en,70.52.252.46,mulgrew@sympatico.ca,13392848,000000120130984,1,1,"We have had intermittent internet(mostly not working) since Thursday, Sept 22nd. It is still not working. This is not the first time that we have had problems...... it is starting to get very frustrating. Thinking about changing to a more reliable provider.",1
257221,26-SEP-11,25-SEP-11,Khan,,en,64.231.170.224,nec2@bell.net,13392942,000000120126223,4,4,,4
257222,26-SEP-11,25-SEP-11,Mohammed,,en,216.221.72.177,gmajoros@bell.net,13390604,000000120130544,4,4,all possible was done,5
257223,26-SEP-11,25-SEP-11,Jose,,en,70.54.62.232,cwalsh11@bell.net,13389644,000000120130233,5,5,"Nothing, the Support staff rep. Was amazing.",5
257224,26-SEP-11,25-SEP-11,Sinu,,en,174.91.218.149,j.w.s@sympatico.ca,13390988,000000120129889,1,1,Do what I asked.,2
257225,26-SEP-11,25-SEP-11,Nelly,,en,174.91.218.149,j.w.s@sympatico.ca,13390990,000000120129428,2,2,"Do what I asked, as the rep who handled my 3rd call did.",2
257226,26-SEP-11,20-SEP-11,Nelson,,en,64.231.142.165,thechinquans@sympatico.ca,13336184,000000120024765,1,1,I was told I would be called back.  I'm still waiting. It's Sept. 26th today.,2
257227,26-SEP-11,25-SEP-11,John,,en,64.231.16.34,bruce.pittman@sympatico.ca,13389200,000000120129395,5,5,YOU'RE THE BEST,5
257228,26-SEP-11,24-SEP-11,Loyda,,en,74.15.103.206,bruce.parks@sympatico.ca,13380336,000000120110265,3,2,"be  more responsive  took over 18 hours  for teck to show up,also  discovered Ihave been over billed for a service that is not available in my area .I am away  and will deal with this when I return  Bruce ",2
257229,26-SEP-11,25-SEP-11,Serina,,en,65.93.215.111,jeff.adamson2@sympatico.ca,13391162,000000120130169,4,4,Explain why my DSL line goes out from time to time even when I got a new modem from Bell earlier this year!,4
257230,26-SEP-11,25-SEP-11,Niyaz,,en,76.69.148.245,ian_ellingham@sympatico.ca,13390898,000000120127517,5,5,,5
257231,26-SEP-11,25-SEP-11,Moses,,en,70.26.89.101,fcrescia@sympatico.ca,13390276,000000120125443,3,2,After my second call with Belll I asked for a Manager. After a 15/20 minute wait some guy comes on who was not very helpful...How to create a second email account in a simple and fast way could not be done. Passed over to Bell.ca..for a large company like Bell this is totally unacceptable..If u r going to use a self service like Bell.ca then make it intuitive and easy and not link it to your paperless agenda. Thats another thing...I want to create a second email account. Spoke to two of your reps and one Mgr and came out empty handed...I should call ur CEO office??,3
257232,24-SEP-11,23-SEP-11,Maryssa,,en,68.171.231.16,riviera@bell.net,13376436,000000120097183,1,1,"Bell called me... Then transefered me to many different departmeants and each asked me why I was calling.. U called me imm sick and tired of bell, everytime their is an issue I'm on the phone for 1hr minimum. Just waiting for ccle, rogers is in thearea and I will be transfering soon. U need to. Solve a lot of comunication issues with.


Un happy and very upset customer",1
257663,25-SEP-11,23-SEP-11,Umesh,,en,69.157.53.109,stefan.g@bell.net,13377616,000000120094408,5,5,,5
257664,25-SEP-11,23-SEP-11,Linda,,en,64.231.178.52,christina.nielsen@sympatico.ca,13368176,000000120103945,2,1,you can not seem to solve my e-mail problems with the server.I continue to receive hundreds of thousans of the same e-mail fron 2007. ,2
257665,25-SEP-11,22-SEP-11,Roshan,,en,70.49.3.100,geoff.greaves@sympatico.ca,13356420,000000120067713,3,5,why was the local bellstore unable to checkout my modum ? ,5
257666,25-SEP-11,21-SEP-11,Seshadri,,en,184.151.63.232,woj1958@sympatico.ca,13351396,000000120033160,4,3,"Had I been told my sympatico account would not continue when I switched from home internet to a turbo stick, I would not have had to call and have these problems.",3
257667,25-SEP-11,21-SEP-11,Kevin,,en,184.151.63.232,woj1958@sympatico.ca,13351398,000000120031271,,,It was Ashley who helped me by getting my bundle straightened out (two previous people obviously did not do it as requested)and getting my home internet extended for a week so I could clean up my email and contact list.,3
257668,25-SEP-11,24-SEP-11,Sunhith,,en,70.26.81.223,bbellantone@sympatico.ca,13380040,000000120109547,3,1,"To clarify, the Bell representative behaved in a professional manner. Unfortunately, he was unable to assist me with my issue nor escalate it. To summarize, my issue is as follows: 

- For over 10 years, I have been using a yahoo email address pop forwarded to my MS Outlook client on my pc. I have been able to send and receive email using MS Outlook connected to my Yahoo account.  Accordingly,  I was able to send and receive emails using my Yahoo email address. It made it very simple and fast to sort and reference historical emails on the client. 

- In or about a year ago, Bell changed my outgoing email address to ""bbellantone@sympatico.ca on behalf of Benny Bellantone"" (my Yahoo email address). Although, I wasn't happy that any emails sent from MS Outlook contained a reference to Sympatico, I was assured by the Bell agent at that time that upon hitting ""reply"" the mail recipient would send an email response to my Yahoo account and not to my Sympatico email address.  I was informed it won't be an issue in the future either. Although I preferred to keep my ""from"" email address exactly the same as before, it was an acceptable compromise. 

- Earlier this week I sent an email from MS Outlook using my yahoo account to another email address that I have. I noticed that the ""from"" email address was bbellantone@sympatico.ca and not my yahoo email address. Upon responding, a reply would be sent to my Sympatico email address and not my yahoo email address.  This defeats the purpose of sending emails from MS Outlook since any ""reply"" is sent to my Sympatico email address which I rarely every access since I do not use the account to send emails ever.  Upon investigation, I also noticed several responses from friends existing in my Sympatico account. 

- I am a very unhappy Sympatico customer at this time. I recently signed up on a 1-year contact with Bell on June 9/11 and was NOT advised that there would be a change to the MS Outlook email outgoing mail server address credentials. Had I been informed, I would most definitely not have continued my internet usage with Bell.  I would appreciate Bell changing the ""from"" email properties back to the way it used to be. Otherwise, usage of MS Outlook on the client is completely useless for me since emails are sent from one account (i.e. Yahoo) and any related response is sent to another account (i.e. Sympatico).  I would prefer not to cancel my Bell Internet service. However, if necessary, as a client of Rogers Cable and Mobile services, I'm sure they would negotiate a competitive Internet rate. 

",1
257669,25-SEP-11,24-SEP-11,Siddiqui,,en,180.151.86.245,sshaw000@sympatico.ca,13387233,000000120114391,5,5,siddiqui did a great job! he identified the problem and resolved it very quick!! GREAT SERVICE.,5
257670,25-SEP-11,24-SEP-11,Afef,,fr,70.81.138.99,pmandeville@sympatico.ca,13386020,000000120109764,1,1,vendre toutes vos oérations a TATA Telecom,1
257671,25-SEP-11,22-SEP-11,Maxamed,,en,184.147.35.216,darlene0513@bell.net,13354716,000000120064511,4,3,The only issue was that the young lady helping me had me making a change in the wrong area so she put me over to tech support and every thing was worked out.,3
257672,25-SEP-11,22-SEP-11,Emilio,,en,74.15.77.134,manner33@bell.net,13360038,000000120069977,5,5,none,5
257673,25-SEP-11,24-SEP-11,Youssef,,fr,174.91.241.123,fan-fan@bell.net,13381950,000000120117061,5,5,"On voudrait plus de temps,mais il faut 
parvenir à se débrouiller par nos propres moyens",5
257674,25-SEP-11,22-SEP-11,Alexander,,en,65.92.96.212,cruzinmc2@sympatico.ca,13354470,000000120059279,5,5,Nothing!  Alexander did great!  Thanks.,4
257675,25-SEP-11,22-SEP-11,Maissa,,fr,174.92.241.12,lesrenocg@bell.net,13359432,000000120055605,3,2,,3
257676,25-SEP-11,22-SEP-11,Mohamed Amine,,fr,74.15.205.18,ahmed-chaouch@bell.net,13352206,000000120054081,5,5,rien de plus,4
257677,25-SEP-11,22-SEP-11,Lorraine,,en,76.67.5.67,ROBERTS.SANDRA@sympatico.ca,13351940,000000120068544,4,5,,5
257678,25-SEP-11,23-SEP-11,Hanene,,fr,70.27.222.37,elkadimohammed@bell.net,13369680,000000120092284,5,4,d etre en courant des exceptions offerte par le service bell et afin de nous profitons de ces offres puisque nous sommes des anciens clients.,4
257679,25-SEP-11,23-SEP-11,Anis,,fr,70.55.141.201,truong.vo-van@sympatico.ca,13378334,000000120104000,3,2,Un suivi plus rapide,3
257680,25-SEP-11,24-SEP-11,Raj,,en,70.54.15.54,dabrowa@sympatico.ca,13380988,000000120119422,5,4,,5
257681,25-SEP-11,24-SEP-11,Kishore,,en,50.100.70.42,nandmharela@sympatico.ca,13385452,000000120120836,5,5,,4
257682,25-SEP-11,24-SEP-11,Mohammed shafeeq,,en,70.30.28.59,helenwatson@sympatico.ca,13382662,000000120107002,5,5,,5
257683,25-SEP-11,26-AUG-11,Kamel,,fr,74.15.148.7,wwingel@sympatico.ca,13033137,000000119455305,5,5,,5
257684,23-SEP-11,22-SEP-11,Karla,,en,64.231.176.73,hezrin@sympatico.ca,13357080,000000120072346,5,5,You changed the way system works without proper notification to customers- we wasted valuable time and effort speaking to numerous people involved in our IT technology where a better notification system from you would have unveiled the problem clearly- so your individual assistant was excellent but your system failed,3
257685,23-SEP-11,22-SEP-11,Asiya,,en,70.27.115.67,d.mathias@sympatico.ca,13354548,000000120054572,5,5,,4
257686,23-SEP-11,22-SEP-11,Henry,,en,70.31.104.184,monica007@sympatico.ca,13361022,000000120070801,4,4,"The customer care service rep. Henry was
very easy to follow the steps to resolve
the problem with not been able to
connect the modem with windows.
",4
257687,23-SEP-11,22-SEP-11,Mohammed,,en,70.48.212.38,scottcheryl@sympatico.ca,13363550,000000120079602,2,1,Help fix my new password and not call me back an hour later after I expressly said not to because I would be in bed.,1
257688,23-SEP-11,22-SEP-11,Abderrahmane,,fr,76.67.50.9,jac.corbeil@bell.net,13357458,000000120064046,5,5,"Le conseiller a été plus loin que la demande faite donc résolution de problème à venir, merci",5
258148,23-SEP-11,20-SEP-11,Sushil,,en,70.48.237.235,disafo@sympatico.ca,13325604,000000120026519,4,4,,5
258149,23-SEP-11,21-SEP-11,Hector,,en,184.148.67.165,luisruiz@bell.net,13345646,000000120033513,5,5,absolutly nothing,5
258150,23-SEP-11,22-SEP-11,Diana,,en,174.95.49.126,pyalaw@sympatico.ca,13362350,000000120054321,5,5,,5
258151,23-SEP-11,22-SEP-11,Melinda,,en,76.70.86.29,barry.simmons@sympatico.ca,13353102,000000120068564,4,4,The e-mail I was told I would get did not come through,4
258152,23-SEP-11,22-SEP-11,Med Jamel,,en,65.94.166.73,rachelp@sympatico.ca,13362428,000000120062925,5,5,,5
258153,23-SEP-11,22-SEP-11,Ahmed Ramy,,fr,184.144.174.189,madre.dyber@sympatico.ca,13359932,000000120071483,5,5,ne pas faire l'erreur qui m'a obligé à vous contacter.................,4
258154,23-SEP-11,22-SEP-11,Nagender,,en,70.55.49.171,lgfound@sympatico.ca,13359452,000000120065366,3,3,"When I received a call back from the supervisor and received his help, my problems were completely solved",4
258155,23-SEP-11,22-SEP-11,Kyle,,en,70.53.56.50,ivorb@sympatico.ca,13357364,000000120078589,4,5,,4
258156,23-SEP-11,22-SEP-11,Elvis Francisco,,en,70.50.190.178,jim.scherer@sympatico.ca,13358038,000000120079344,3,1,Elvis did his very best but was not able to resolve the issue  said he would move my problem up to the next higher ??? who would resolve my issue sometime in the next 72 hours.. This time delay is not repeat not acceptable ,3
258157,23-SEP-11,22-SEP-11,Nora,,en,70.30.24.232,richardharvey@sympatico.ca,13362808,000000120078793,2,1,After 40 minutes on the phone your rep (Maurice) 'inadvertently' broke the phone connection and did not call back.,2
258158,23-SEP-11,22-SEP-11,Mauricio,,en,70.30.24.232,richardharvey@sympatico.ca,13362806,000000120079863,3,3,"I'm paying for your premium product, however, I'm not receiving premium service.  If my modem is so out of date why did I not receive a new one before I lost connectivity?  I use the internet to connect to work, it seems I'll be unable to do so for at least 4 days, this is a MAJOR inconvenience.",2
258159,23-SEP-11,22-SEP-11,Melvin,,en,76.71.96.128,williamlee92@sympatico.ca,13365380,000000120066144,4,,Solved the problem in March of 2011,3
258160,23-SEP-11,22-SEP-11,Partha,,en,209.105.210.118,chris.seddon@sympatico.ca,13354074,000000120073785,2,4,"not charging me for a modem i didnt need for almost one year.
by sending me the proper momem, a reference guide would have been nice.
instructions would be even better.
an email that was promised to show up didnt.
late fees that applied to my bill AFTER the bill was paid
and my phone call to bell being dropped by bell was insulting.

star choice anyone?",1
258161,23-SEP-11,20-SEP-11,Ann,,en,201.138.119.1,ejmoody@sympatico.ca,13326074,000000120000090,5,5,Not sent me an email in the first place that said my service was cancelled,4
258162,23-SEP-11,22-SEP-11,Carlton,,en,184.145.113.243,donald.maclean@sympatico.ca,13355280,000000120055806,4,4,"Carlton was friendly, professional and very helpful through the whole process. I was happy with the quality of care and service he showed.",5
258163,23-SEP-11,20-SEP-11,Ahmednur,,fr,70.52.28.108,pymgallant@bell.net,13333482,000000120010326,5,5,"J avais une question a poser 
concernant l utilisation du
coffre-fort personnel. ",5
258164,23-SEP-11,22-SEP-11,Manel,,fr,70.26.250.86,alinelynn@sympatico.ca,13352378,000000120065308,5,5,Rien tout est beau,5
258165,23-SEP-11,22-SEP-11,Vijayashanti,,en,174.89.102.115,stevevogtle@sympatico.ca,13364226,000000120053925,4,3,"Will have to wait for a new telephone filter, and see if internet modem is still interfering.",3
258166,23-SEP-11,22-SEP-11,Raouf,,fr,70.29.189.54,louise.primeau25@sympatico.ca,13359686,000000120071671,5,4,rien,5
258167,23-SEP-11,22-SEP-11,Krutthiga,,en,64.118.29.248,sueclarke@sympatico.ca,13364278,000000120055765,3,4,"When I first called at 2 am on Thursday the voice I talked with was extremely mechanically distorted. I would have thought that Bell would want to have clear telephones for their trouble shooting.
Your technician who came to the house resolved the technical problem completely. Thanks.",5
258168,23-SEP-11,22-SEP-11,John,,en,65.94.88.140,wrookley@sympatico.ca,13365466,000000120068344,3,4,Have someone speak better English and speak louder. Had to repeat many points and it took longer than I thought it should.,3
258169,23-SEP-11,22-SEP-11,Silvia,,en,64.228.192.26,jlegaultmichel@sympatico.ca,13358106,000000120070442,5,5,"I should have done this sooner instead of playing around trying so hard to figure out what went wrong, I felt dumb.  Your service representative fix it, and was extremely nice, taught me a lesson on filters, I now not so dumb, I learned something new all the time and will stay on top of it.  Tell him thanks a million!",5
258170,23-SEP-11,21-SEP-11,Max,,en,74.14.17.108,vootelet@sympatico.ca,13351172,000000120045723,3,5,,4
258171,23-SEP-11,22-SEP-11,Shashank,,en,70.26.56.106,marieylyeung@sympatico.ca,13360198,000000120075282,5,4,"My problem does not concern Bell system, it has to do with my 'mouse'.  So I have bought myself a new 'mouse'.",5
258172,23-SEP-11,17-SEP-11,Gilbert,,en,65.92.125.177,billeve@sympatico.ca,13289022,000000119951167,4,2,"Sometimes I have to Reboot my Modem twice to get on the NET, is it getting old? ",
258173,23-SEP-11,22-SEP-11,Karla,,en,69.157.49.226,thebryces@sympatico.ca,13364646,000000120072072,3,4,The first person I spoke with was very difficult to understand.  Both advisors I did speak with put me on hold repeatedly and spoke very quickly. The call took double the time because I had to keep asking them to repeat themselves.,2
258174,23-SEP-11,22-SEP-11,Perumalla,,en,69.159.7.12,donald.potvin@sympatico.ca,13355282,000000120069225,4,2,,4
258175,23-SEP-11,22-SEP-11,Simon,,fr,184.148.239.124,diane.lefebvre5@sympatico.ca,13355110,000000120073159,5,5,Merci de la patience que vous avez eu,5
258176,23-SEP-11,21-SEP-11,Chenrup,,en,174.95.95.194,mkagzi@bell.net,13346780,000000120043159,5,5,,4
258177,23-SEP-11,22-SEP-11,Michel,,en,70.26.58.150,marz09@sympatico.ca,13360404,000000120071776,4,4,,4
258178,23-SEP-11,22-SEP-11,Aaron,,en,174.91.109.227,cifellc@sympatico.ca,13354144,000000120066323,2,3,"My questions concerning the wireless moden was no answered at all... 
I just received the run around from your staff..
My enquiry on the donwload limit was answered promply.",2
258179,23-SEP-11,20-SEP-11,Visakan,,en,70.26.96.105,kamms@sympatico.ca,13329400,000000120013327,3,3,,2
258180,23-SEP-11,21-SEP-11,Elyes,,fr,76.69.114.236,souky23@bell.net,13349970,000000120046347,5,4,,5
258181,23-SEP-11,22-SEP-11,Amir,,fr,174.92.228.2,pendy@sympatico.ca,13361990,000000120078334,5,5,,5
256725,24-SEP-11,22-SEP-11,Emmanuel,,en,70.30.111.102,hunchak_3@sympatico.ca,13357202,000000120057633,1,1,fix the problem,3
256726,24-SEP-11,23-SEP-11,Jorge Alberto,,en,76.64.216.44,blueginny.lyn@sympatico.ca,13367374,000000120104176,5,5,,5
256727,24-SEP-11,23-SEP-11,Christopher,,en,76.71.96.221,mfyfe@bell.net,13374478,000000120093240,4,4,It is difficult to understand some of your employees whose first language is not English and nearly all of your service people are a bit difficult to understand.   And please - let them be a bit more spontaneous.   Scripts are the pits.,5
256728,24-SEP-11,23-SEP-11,Saadullah,,en,70.26.6.153,zeman_aw@sympatico.ca,13378944,000000120088862,1,1,Indicated at the very beginning of my call that network maintenance was taking place in the 613 area code.,
256729,24-SEP-11,23-SEP-11,Jesus,,en,174.89.65.169,canusa@sympatico.ca,13367764,000000120093556,5,5,"everything was fine
",5
256730,24-SEP-11,23-SEP-11,Cori,,en,70.31.41.55,sarah.bowman@sympatico.ca,13377036,000000120087841,5,5,I got excellent service.,5
256731,24-SEP-11,20-SEP-11,Christine,,en,184.144.182.133,tinaavakian@sympatico.ca,13336288,000000119999474,5,5,sanding  the  bell  at the scedule time,4
256732,24-SEP-11,21-SEP-11,Mir,,en,174.91.32.171,catherine.villeneuve@sympatico.ca,13339758,000000120052313,3,2,"While the customer service reps I spoke with and the technician that verified my lines were all very professional, having taken until Sept 24 to fix my problem does not make me particularly happy. ",3
256733,24-SEP-11,23-SEP-11,Pascal,,en,74.15.248.148,themartins4@sympatico.ca,13378126,000000120102105,1,1,I could have been directed to the individual who could actually answer my query.,2
256734,24-SEP-11,20-SEP-11,Hussain,,en,174.91.123.60,tedmonsma@sympatico.ca,13336104,000000120004977,4,4,Reduce the on hold time..,3
256735,24-SEP-11,21-SEP-11,Gregory,,en,70.27.127.102,baduquesnay@sympatico.ca,13338768,000000120033579,5,4,,5
256736,25-SEP-11,23-SEP-11,Steve,,en,75.155.117.103,erichellman@bell.net,13369778,000000120085414,3,3,"The service was good. The person was friendly and helpful. The basic issue (setting up my email on a new computer) was resolved. 
It would also have been helpful if the Tech rep knew something about Outlook Express, to help me transfer email folders and addresses to my new computer. (Not an Internet support issue per se, AND it would have been helpful :)",4
256737,25-SEP-11,24-SEP-11,Serina,,en,184.147.33.12,bmatheson@sympatico.ca,13380210,000000120118271,5,5,,5
256738,25-SEP-11,24-SEP-11,Suresh,,en,64.231.131.197,m.pittman@sympatico.ca,13384508,000000120106536,5,5,,5
256739,25-SEP-11,24-SEP-11,Xenia,,en,64.231.131.197,m.pittman@sympatico.ca,13384510,000000120120352,5,5,,5
256740,25-SEP-11,24-SEP-11,Rodolfo,,en,184.147.212.65,r.asykes@bell.net,13386138,000000120118140,5,5,Nothing,5
256741,25-SEP-11,24-SEP-11,Mohamed,,fr,174.93.109.141,moose.lassie@sympatico.ca,13385268,000000120114625,5,5,Ne pas commettre l'erreur en premier lieu.,4
256742,25-SEP-11,24-SEP-11,Victoria,,en,207.219.69.154,brucar@sympatico.ca,13380334,000000120106255,5,5,absolutely nothing!,5
256743,25-SEP-11,24-SEP-11,Kate,,en,174.95.9.102,michael.ong@sympatico.ca,13385002,000000120106057,5,4,,5
256744,25-SEP-11,24-SEP-11,Vinod,,en,65.92.188.106,msaman@sympatico.ca,13385334,000000120121127,5,5,nothing,5
256745,25-SEP-11,24-SEP-11,Mukesh,,en,67.70.131.5,jssinclair@sympatico.ca,13383536,000000120105466,5,4,It was all good.,5
256746,25-SEP-11,23-SEP-11,Erick,,en,72.21.198.66,trydifferent@sympatico.ca,13378337,000000120086707,1,1,Just to transfering my call from Canada to India to salvador to Phlipine and then back to with Canada no solutions. Wasted my 65 minutes over the phone.,1
256747,25-SEP-11,23-SEP-11,Joshua,,en,216.16.230.164,davidyurkiw@sympatico.ca,13368890,000000120101094,2,2,"The first thing I asked was to be escalated and the representative stalled on this.  I explained that I have been having ongoing problems getting my issue resolve, three months, so there was no point in dealing with the first level people.  It is too time consuming to have to keep explaining over and over again.
Whenever there is ANY change made to a service I have it generally takes a few months to get it corrected.  I specifically asked three months ago when working with the Bell person Deborah, would there be any change to my existing bundles, and was assured there would not be.  Subsequently the bundle discounts began to come off my account.  It has been most recently explained that this is due to the change made previously.  THIS IS UNETHICAL.
",1
256748,25-SEP-11,22-SEP-11,Grace,,en,64.231.227.128,billygoathill@bell.net,13353330,000000120078719,5,4,"Sometimes she was hard to understand, ",5
256749,25-SEP-11,24-SEP-11,Noureddine,,fr,70.55.67.170,albert.beaudry@sympatico.ca,13379470,000000120112395,5,5,Tout a été très bien.,5
256750,25-SEP-11,24-SEP-11,Jacqueline,,en,174.89.130.102,c.frederick@sympatico.ca,13380418,000000120120829,3,3,"I have not received a bill in months/years...automatically switched to email billing, and rates progressively rose and could not access.  I could not access my bills & 1 month ago sent in note via email...please contact that was never answered.  I had to have someone who works at bell navigate the problem and spent 2 hours why my rates were high for such substandard service.  More upset at the email billing.  And now underatand the that I am renting a modem & have extra charges each month for usage.  to  the frustration level of dealing with emily and waiting for someone to call me back to sort out basic stuff.  I want my correspondence by mail.  I don't like giving information over the phone, unless I ask for it and do not want email billing.",3
256751,25-SEP-11,24-SEP-11,Mark,,en,70.48.236.76,jmlynch@sympatico.ca,13383330,000000120116248,5,5,,5
256752,24-SEP-11,08-SEP-11,Grace,,en,67.193.53.34,pilgram@bell.net,13185554,000000119737696,5,4,"Please all I am asking is that I cannot been found on the internet, not my address, nor telephone number, or what city I live in , please this is very vital.
I cannot be found found through your services whatsoever please or I will have to cancell the whole thing, so please if you have my address anywhere on this net please take it off of again i will have togo to the police and have you remove it off the internet it is a very personal matter that no one finds me 

You can email here i come here once and a while but if i find that i am anywhere on the net through the yeloow pages or anywhere my address or anything i will cancell my serviceses and please I do not want to do that , but my life is more important than the internet please understand this and take my name and address and phone number off the net 

Thank you Rose Lawrence ",3
256753,24-SEP-11,23-SEP-11,Oliver,,en,64.231.96.152,h_mantha@sympatico.ca,13370836,000000120098083,5,5,Can't think of any thing,5
256754,24-SEP-11,23-SEP-11,Jeannette,,en,65.92.13.125,denise.boyer@sympatico.ca,13369034,000000120103190,5,5,,5
256755,24-SEP-11,23-SEP-11,Manel,,fr,76.68.151.47,marie-joseb@sympatico.ca,13374000,000000120093492,2,4,"delais d,attente interminable... transfert 3 fois avant de parler au bon département",3
257233,24-SEP-11,23-SEP-11,Claudia,,en,76.67.65.115,acoman@bell.net,13366144,000000120104130,3,2,"to look in my record with Bell and to se the comfirmation nr. A.69W39L4 whici says that; Internet 25 kb. for 1 year contract, phone basic line $ 17,97, intenet $ 38, 90 = $ 56,83 + $ 29 one time give $10,00 credit back + tax it will be 64,22 this it was on 09 Murch/2011 internet at home in 55 Gill Str.Sudbury, On, Canada.
Now I pay phone 22.92 + tax = 24,92, Internet $49.90 before tax....Were is the fernes in what bell castamer servicesis telling me and the taxe I have ta pay. I am verry, verry disapointed. If this problemes are not rezolve I will move my services with other comany... I have been Bell Canada client sience 1988 alowes I am in time with payments, I am c good castomer and do not reserve to be treated like that.",1
257234,24-SEP-11,23-SEP-11,Iris,,en,50.101.231.91,peterbowers@bell.net,13375762,000000120091066,5,5,"Keep it up.  Based solely on your customer 9dis0 service I have over the years used Bell as little as possible and all my acquaintenances agree your CS has been appalling.  This was the best thus far, but a single lark does not a spring make.",2
257235,24-SEP-11,23-SEP-11,Sinu,,en,76.69.131.190,gregwhite@sympatico.ca,13370732,000000120087591,5,5,,4
257236,24-SEP-11,23-SEP-11,Karen,,en,70.50.193.178,lindyg@sympatico.ca,13373398,000000120084884,4,3,,2
257237,24-SEP-11,23-SEP-11,El Hadji,,fr,174.89.225.34,stephanebonin@sympatico.ca,13377646,000000120092288,,,,
257238,24-SEP-11,23-SEP-11,Harathi,,en,174.92.34.5,dhenry2136@sympatico.ca,13369120,000000120100261,2,1,"get your customer service out of india and back to canada,  could not understand the person and could not hear her, you guys suck,   we need the jobs and you send it around the world ",1
257239,24-SEP-11,23-SEP-11,Justin,,en,65.95.233.143,donlee22@bell.net,13369316,000000120093411,4,5,n/a,3
257240,24-SEP-11,23-SEP-11,John,,en,174.91.86.250,jmweber@sympatico.ca,13372102,000000120104122,5,4,,4
257241,24-SEP-11,23-SEP-11,Slah,,fr,64.228.83.194,margra@sympatico.ca,13373972,000000120100027,4,3,,4
257242,24-SEP-11,23-SEP-11,Armando,,en,65.92.98.93,akuthe.aek@sympatico.ca,13366304,000000120091511,4,1,"Make sure that such technical issues that I inquired about (Re: sympatico.ca showing instead of my company .com name) - are resolved ASAP and make double sure IT DOES NOT HAPPEN AGAIN.

The tech rep. said that the problem has been on-going for weeks. Amazing.

This issue has been very embarrasing and costly.",
257243,24-SEP-11,23-SEP-11,V.v.,,en,64.231.62.15,wendon62@sympatico.ca,13378644,000000120083272,4,4,The tech who came to the house replaced the modem and quickly setup my Windows desktop computer within 20 Minutes but had difficulty with the Apple & took 45 minutes to set the Apple up.  Techs should have more training on Apple products which he admitted he knew little about.,5
257244,24-SEP-11,23-SEP-11,Joy,,en,70.26.11.155,j.foulds@sympatico.ca,13371424,000000120089337,4,5,Nothing.,5
257245,24-SEP-11,23-SEP-11,Alexander,,en,65.94.132.126,kathleen.page@sympatico.ca,13372700,000000120082835,5,4,,4
257246,24-SEP-11,23-SEP-11,Yosra,,fr,69.156.120.109,ldoubaril@sympatico.ca,13373210,000000120082423,5,5,,5
257247,24-SEP-11,23-SEP-11,Souhail,,fr,184.145.150.170,robert.jacques@sympatico.ca,13376506,000000120092664,5,4,"le Monsieur qui m'a repond, parlait un exellent francais, mais c'est un peu exeptionne, d'habitude j'ai beaucoup de difficulté a les comprendre parce qu'ils parlent un francais africain, parle trop vite et prononce pas bien ce qui rend la conversation presque impossible. ce qui m'oublige a r'appeler deux ou trois fois pour la même chose. C'est un peu désagréable",5
257248,24-SEP-11,23-SEP-11,Diddharth,,en,76.66.127.71,plmj@bell.net,13375898,000000120104505,5,5,I can't think of any right now,5
257249,24-SEP-11,23-SEP-11,Venkatesh,,en,174.89.60.37,trjebrown@sympatico.ca,13378328,000000120098822,4,4,,4
257250,24-SEP-11,16-SEP-11,Oliver,,en,70.49.177.209,david421@sympatico.ca,13277988,000000119936263,1,1,Re-hire the people you had in Canada who helped me resolve your Sympatico issues in the past ,1
257251,24-SEP-11,18-SEP-11,Abir,,fr,70.26.233.155,andre.simoneau@sympatico.ca,13297994,000000119960092,1,1,resoudre le probleme sans que je sois obligé de rappeler,3
257252,24-SEP-11,23-SEP-11,Andrew,,en,76.67.44.39,betbill@sympatico.ca,13367248,000000120082860,4,5,"I forgot to ask with the new service I will be receiving on Monday,  will I be charged roaming charges on my Internet?",4
257253,24-SEP-11,23-SEP-11,Nizar,,fr,67.68.179.177,sylvie.healey@sympatico.ca,13377874,000000120092301,2,2,Je ne suis pas convaincu des réponses que j'ai eu,3
257254,24-SEP-11,22-SEP-11,Sandra,,en,76.67.44.33,bill.green_tbay@sympatico.ca,13353308,000000120066056,4,4,"the nature of this service ie a bell service running on a roger's facility leads to a kind of disjointed repair process,it would have been nice to get a call saying they yave found the problem and are working to resolve it,but having it fixed in aprox.24 hrs is good.",4
257255,24-SEP-11,23-SEP-11,Mohamed,,fr,174.95.239.224,mhvilleneuve@sympatico.ca,13374506,000000120088578,4,2,,4
257256,24-SEP-11,23-SEP-11,Juan Paolo,,en,70.49.157.232,squayd@sympatico.ca,13377568,000000120092604,5,4,Could have given more information about different packages being offered at this time. ,4
257257,24-SEP-11,23-SEP-11,Mauricio,,en,70.31.72.125,helen.alsop@sympatico.ca,13371024,000000120092362,4,4,,5
257258,24-SEP-11,23-SEP-11,Loyda,,en,70.27.116.66,gnc.farrell@sympatico.ca,13370626,000000120091406,5,5,"Loyda was fast, efficient, pleasant and a pleasure to speak with.  I was most happy and relieved to have the problem solved.  Thank You.",5
257259,24-SEP-11,23-SEP-11,Ines,,fr,69.159.157.200,pierbis@bell.net,13375828,000000120088359,2,1,"Il semble que la question était simple mais il y eu problème étant donner qu'elle allait trop vite...
ENcore problèrme connexion pas reconnu....",2
257260,24-SEP-11,21-SEP-11,Mir,,en,65.92.147.184,johnprit@sympatico.ca,13344104,000000120051019,4,4,,5
257261,24-SEP-11,23-SEP-11,Shawn,,fr,69.157.152.191,g-clark@sympatico.ca,13370238,000000120097394,3,2,Le conseiller devait continuer de vérifier ma connection internet et si ça continue de toujours se fermer il doit transférer à un tecnicien pour faire réparer . Alors seul l'avenir va me le dire,3
257262,24-SEP-11,23-SEP-11,Elsy,,en,74.15.139.171,rogpop@bell.net,13376586,000000120083936,5,4,,5
257263,24-SEP-11,22-SEP-11,Tyrone,,en,184.145.13.150,irenekn@sympatico.ca,13357310,000000120065857,5,4,Tyrone was extremely helpful - kudos for having him in your emloyment. ,5
257264,22-SEP-11,19-SEP-11,Walter,,en,180.151.86.242,rksharma@sympatico.ca,13318245,000000119986578,,2,,2
257689,23-SEP-11,22-SEP-11,Manel,,fr,70.48.191.136,amailhot@sympatico.ca,13352452,000000120067228,2,3,Je deteste que des tunisiens répondent à nos appels de service. Culture différente et orientation client. ,2
257690,23-SEP-11,22-SEP-11,Paul,,fr,70.52.21.68,pauzel@sympatico.ca,13361936,000000120075916,1,2,être poli. ne pas me donner de la 'petite madame',1
257691,23-SEP-11,22-SEP-11,Eric,,en,174.95.23.140,alkarim.lila@sympatico.ca,13352394,000000120056345,5,5,,5
257692,23-SEP-11,22-SEP-11,Nabil,,fr,69.157.89.161,dmcc5@sympatico.ca,13355204,000000120066214,1,1,"Imaginez vous donc que j'ai dû le résoudre moi-même mon problème, engager du monde qualifié pour répondre aux besoins des gens....",1
257693,23-SEP-11,22-SEP-11,Walter,,en,174.94.32.58,rpb@sympatico.ca,13363160,000000120058273,3,2,Had better communications with your MSN service provider.,3
257694,23-SEP-11,22-SEP-11,Deepak,,en,64.231.44.65,jandpgiblin@sympatico.ca,13357622,000000120071007,5,5,,4
257695,23-SEP-11,22-SEP-11,Mariama,,fr,70.55.144.142,aassila@bell.net,13352056,000000120072623,5,5,accés direct au conseilliers,4
257696,23-SEP-11,22-SEP-11,Nouha,,fr,174.93.194.8,pierrette.roger@sympatico.ca,13362160,000000120062959,5,5,,5
257697,23-SEP-11,22-SEP-11,Monette,,en,67.68.55.61,herminio@sympatico.ca,13357078,000000120057796,5,5,,4
257698,23-SEP-11,22-SEP-11,Elmer,,en,174.91.74.69,paige2page@bell.net,13361738,000000120072522,5,5,,5
257699,23-SEP-11,22-SEP-11,Armando,,en,70.27.183.86,tesher1@sympatico.ca,13364620,000000120057549,5,5,,4
257700,23-SEP-11,22-SEP-11,Diego,,en,174.95.237.26,sandyp1@sympatico.ca,13363474,000000120077332,4,4,"Nothing, Diego was excellent!  Hope problem stays solved though - it's been ongoing.",5
257701,23-SEP-11,22-SEP-11,Mokhtar,,en,74.15.116.44,achraf.belkhiria090@sympatico.ca,13352106,000000120068273,5,5,i like the service from the tech agent great service ,4
257702,23-SEP-11,22-SEP-11,Cristy,,en,74.14.88.68,chantlers@sympatico.ca,13353986,000000120061002,5,5,,5
257703,23-SEP-11,22-SEP-11,Melissa,,en,64.231.116.212,antonio.bietola@sympatico.ca,13352734,000000120058507,2,2,She could not see the notes on my account that were placed there on September 15th.,3
257704,23-SEP-11,21-SEP-11,Chantal,,en,70.54.141.151,jchiang@sympatico.ca,13343586,000000120029809,5,5,"nothing, excellent services",5
257705,23-SEP-11,20-SEP-11,Radhika,,en,74.15.58.140,jgrandall@sympatico.ca,13328682,000000120019531,2,3,,3
257706,24-SEP-11,23-SEP-11,Mehdi,,fr,76.65.161.110,mario.gagnon25@sympatico.ca,13374052,000000120089996,4,1,"Résoudre mon problème de courriel en me transfèrant à une personne plus compétente. Je vais devoir changer de fournisseur.
",3
257707,24-SEP-11,23-SEP-11,Oscar Ernesto,,en,70.24.212.149,bayerm@sympatico.ca,13367118,000000120085540,5,5,,5
257708,24-SEP-11,23-SEP-11,George,,en,70.31.55.131,jimc@bell.net,13371992,000000120092914,5,5,reduce the rate automaically,4
257709,24-SEP-11,23-SEP-11,Dilip,,en,74.15.81.25,frost7@bell.net,13370212,000000120104566,5,5,,5
257710,24-SEP-11,23-SEP-11,Ajay,,en,70.50.131.55,martha.johnson@sympatico.ca,13374134,000000120100065,5,5,Nothing,5
257711,24-SEP-11,21-SEP-11,Jonathan,,en,174.116.227.116,malberti@sympatico.ca,13345860,000000120049521,1,1,Fix my problem,1
257712,24-SEP-11,23-SEP-11,Elsy,,en,70.48.66.98,ewelch@sympatico.ca,13369856,000000120096632,4,4,,4
257713,24-SEP-11,23-SEP-11,Ashley,,en,184.147.120.116,telliott@sympatico.ca,13378046,000000120098648,5,5,The technician was very helpful. He set up my account and guided through the process patiently.,5
257714,24-SEP-11,23-SEP-11,Oscar Ernesto,,en,70.53.56.122,pelawresort@sympatico.ca,13375710,000000120083383,5,5,,4
257715,24-SEP-11,23-SEP-11,Mariela,,en,70.51.248.114,garnet.w@sympatico.ca,13370320,000000120100448,2,3,There are many. The length of time to resolve was far to long. I had to call back several times. Information given was incorrect & evasive. I could barely understand one of the reps and really did not know what she was asking  or telling most of the time. ,1
257716,24-SEP-11,16-SEP-11,Carlos,,en,70.49.177.209,david421@sympatico.ca,13277990,000000119938561,2,1,"This was the 3rd call to your ""help"" group I made in the same week, I spent 22 mins talking to a woman I could barely understand in India 4 days earlier but we eventually gave up and told her I'd call back earlier the next day (hoping to get someone in Canada). I tried again a few days later and spent considerable time talking to a guy in India who also failed to find the solution in the script he was reading before I was suddenly disconnected from him. This survey is from my third call and he too couldn't find my problem in his script, at least he was able to find the basic ""new connection"" instructions and we got a connection re-established although it disappeared again when I rebooted the pc the next day. He apparently had no idea what the internet settings should be. The DNS error I originally called about still exists, my wireless connection still doesn't work and unless I can find someone outside of your group who can fix it, I'll be switching my service to Rogers as my daughter requires the wireless connection for several internet devices. I'd suggest you re-hire the people you had in Canada who knew how to resolve Sympatico issues while you still have customers to serve. Your service is by no means the cheapest, and now your service is becoming the poorest.        ",1
257717,24-SEP-11,23-SEP-11,Sudhakar,,en,70.50.53.144,nugent3@sympatico.ca,13375394,000000120097004,1,1,"Despite three weeks of trying, Bell unable to deliver a modem to our address-yet your bills have made it here regularly for years.  Pitiful response to this issue.  Will be contacting Rogers to change our internet and satelite service over to them after many years with Bell.  You should be embarassed over how poor your customer service is and we will make sure to tell as many people as possible about it.",1
257718,24-SEP-11,22-SEP-11,Tathiana,,en,70.50.90.216,ken.dowie@sympatico.ca,13358812,000000120074919,5,4,,5
258182,23-SEP-11,22-SEP-11,John,,en,76.68.134.130,wilson.lai@sympatico.ca,13365400,000000120068786,1,1,"i am actually quite upset about the whole interaction because after one hour, nothing was resolved. instead of the call being transferred to the next category of technician who would be able to resolve the problem that we had called about, and after as i have already said, an hour of going through the steps, the call was put back on the customer service floor, and the agent didn't know why, but he had to start all over again. something which we didn't have the time for. it was a total waste of time, and we take offense that bell would be so careless and inconsiderate of their clients' time!  we felt exhausted after being on the phone for an hour and are mustering our energies for the next call to have the problem resolved.  totally unsatisfactory, and really, quite unprofessional and unacceptable! ",1
258183,23-SEP-11,22-SEP-11,Soumia,,fr,70.52.67.228,quintal.luc@sympatico.ca,13362376,000000120071523,3,4,,4
258184,23-SEP-11,22-SEP-11,Robbie,,en,174.89.239.238,ikron@bell.net,13357274,000000120062797,5,5,,5
258185,23-SEP-11,13-SEP-11,John,,en,65.92.146.13,paul.fulton@sympatico.ca,13243796,000000119855263,4,4,,4
258186,24-SEP-11,22-SEP-11,Jeremy,,en,69.156.92.68,mrmrsm1@sympatico.ca,13361112,000000120068425,5,5,Call wait time is too long for customer service to answer,4
258187,24-SEP-11,23-SEP-11,Silvia,,en,184.146.75.203,wwrnash@sympatico.ca,13378756,000000120083496,4,4,,3
258188,25-SEP-11,24-SEP-11,Malek,,fr,174.92.176.249,l_ven@bell.net,13383990,000000120120156,5,5,il m'a  montrer des truc concernant mon problème donc je n'aurai plus à vous appeler pour cela,4
258189,25-SEP-11,15-SEP-11,Abdul,,en,184.145.13.250,gjones1@sympatico.ca,13266186,000000119889692,2,2,"Seeing it took 15 days to resolve my internet problem, I am not satisfied with the service I received. It took until the 18th before service was restored.",2
258190,25-SEP-11,24-SEP-11,Fairin,,en,76.65.35.254,edunphy@bell.net,13381716,000000120113557,5,4,give  me afree  months  service,5
258191,25-SEP-11,22-SEP-11,Jamila,,fr,67.68.149.20,stephane.forcier@sympatico.ca,13364156,000000120061808,5,5,,5
258192,25-SEP-11,24-SEP-11,Oscar,,en,70.50.88.9,poohpah@sympatico.ca,13386052,000000120113224,4,4,,5
258193,25-SEP-11,24-SEP-11,Aguibou,,fr,70.29.233.165,robert.st-amant@sympatico.ca,13386462,000000120110173,3,4,"Plus rapide quand on appelle.
Ne pas être oubliger d'appeller deux fois.",3
258194,25-SEP-11,24-SEP-11,Melvin,,en,70.51.115.121,frank.scola070@sympatico.ca,13382112,000000120108576,4,4,nil,2
258195,25-SEP-11,19-SEP-11,Benitha,,en,70.49.151.122,barry.kelly@sympatico.ca,13307038,000000119989252,5,5,"I would appreciate talking to a person in Canada who can speak English proficiently, when I call with my complaints, not an overseas call taker who can not grasp the language or record my concerns accurately. I had two service calls last wk, each one came with an inaccurate record of my complaints in spite of repeating and repeating it to the overseas call takers and speaking with tech people. i find dealing with customer service so frustrating now that when it comes to Bell, Customer and Service should not be used in the same sentence!   If it wasnt for the experience and diligence of the person who came to fix the problem, I would still have it though, that I was impressed with.   ",1
258196,25-SEP-11,23-SEP-11,Karla,,en,216.209.199.7,eandm38@sympatico.ca,13369558,000000120089329,1,1,Given me an explanation to my question.,1
258197,25-SEP-11,21-SEP-11,Elizabeth,,en,65.95.133.100,jrmcclinchey@sympatico.ca,13344246,000000120048512,5,5,,5
258198,25-SEP-11,12-SEP-11,Lila,,en,70.27.105.206,lowry.cdjr@sympatico.ca,13226472,000000119817261,1,2,"we were on hold or speaking to a series of Bell reps for more than 1.5 hours at a cost of more than $40 in cellphone time (not Bell!). We wanted the physical relocation of the service line and entry box - and we ended up cancelling our Bell account after more than 35 years as a customers.
At first we were offered a service visit date one month after our call (Rogers offered a choice of two dates - the day after our call or the following day). 
In a follow-up call the ""customer care"" rep indicated that we were eligible for a rate reduction in our Internet service - WHY WOULD WE HAVE TO ASK FOR THIS REDUCTION AFTER SO MANY YEARS OF LOYALTY?
we had only Internet DSL service but no Bell rep tried to sell us the new fibre TV service - we saw the TV ad the day after we cancelled. Your TV ads promise much more service that what we received on the phone.
You lost our business and our loyalty.

FYI 
After 20 years, cancelling our sympatico address is somewhat emotional since this was our first connection to the Internet and the email address that our children first used. ",2
258199,25-SEP-11,23-SEP-11,Abinash,,en,174.88.136.122,taraandryan@sympatico.ca,13377958,000000120099697,5,4,it was good,4
258200,25-SEP-11,23-SEP-11,Duncan,,en,74.14.36.18,e.wolfish@sympatico.ca,13369550,000000120087054,4,4,,5
258201,25-SEP-11,19-SEP-11,Anusha,,en,70.50.223.53,airdrierd@sympatico.ca,13306062,000000119997317,5,5,,5
258202,25-SEP-11,20-SEP-11,Sarra,,fr,70.48.27.207,lindapoulin3@sympatico.ca,13330326,000000120013337,5,4,,5
258203,25-SEP-11,15-SEP-11,Drew,,fr,64.228.183.46,charbonneau2008@sympatico.ca,13263638,000000119902531,5,5,"Si vous voulez mon opinion, j'apprécierais que vous perdiez vous aussi votre temps pour l'obtenir  - c'est-à-dire en vous adressant à moi non pas par courriel ou par message enregistré mais directement par une conversation téléphonique. Merci!",4
258204,25-SEP-11,23-SEP-11,Edgar,,en,184.151.127.218,halbatniji@bell.net,13370860,000000120104559,5,5,To stay in touch with bell customers and ask them what new products you can offer the customers.,5
258205,26-SEP-11,08-SEP-11,Walid,,fr,70.30.225.238,arbournicole@sympatico.ca,13161386,000000119728566,4,4,,5
258206,26-SEP-11,23-SEP-11,Bradley,,fr,70.30.153.143,michel.boucher@sympatico.ca,13374544,000000120102407,5,5,Rien,5
258207,26-SEP-11,25-SEP-11,Chad,,fr,204.19.128.81,joseelaviolette@sympatico.ca,13391388,000000120130908,2,2,que le réseua de mon ordinateur soit plus rapide.,1
258208,26-SEP-11,25-SEP-11,Heithem,,fr,70.26.248.210,r-desautels@sympatico.ca,13393452,000000120127936,4,4,,4
258209,26-SEP-11,25-SEP-11,Heithem,,fr,70.26.248.210,r-desautels@sympatico.ca,13393454,000000120127376,4,4,,4
258210,26-SEP-11,22-SEP-11,Patricia,,en,76.69.15.99,pross005@sympatico.ca,13362322,000000120079397,5,5,Return Customer Service to Canada,5
258211,26-SEP-11,21-SEP-11,Jayaraman,,en,65.95.147.67,mary.ciancio@sympatico.ca,13346220,000000120053084,5,5,,5
258212,26-SEP-11,20-SEP-11,Irving,,en,70.54.89.231,mackechnie@sympatico.ca,13330872,000000120014406,5,5,,5
258213,26-SEP-11,25-SEP-11,Med Amine,,fr,67.68.183.102,ccyr000@sympatico.ca,13389376,000000120127708,5,5,la personne qui nous a donner des renseignement :excellentle personnel est compétant,5
258214,22-SEP-11,21-SEP-11,Sofien,,fr,174.95.233.135,stephane.arcand@sympatico.ca,13350112,000000120050814,5,5,,5
258215,22-SEP-11,21-SEP-11,Partha,,en,70.51.73.146,sgoatcher@bell.net,13349581,000000120033993,5,4,,5
256756,24-SEP-11,22-SEP-11,Hemavathi,,en,70.27.84.83,dosid@sympatico.ca,13355332,000000120058259,5,5,,5
256757,24-SEP-11,23-SEP-11,Reginald,,fr,70.52.102.24,cloclojette@bell.net,13368378,000000120092862,5,5,Tout était parfait,5
256758,24-SEP-11,23-SEP-11,Yosra,,fr,65.94.170.235,renaudpaul@sympatico.ca,13376308,000000120085804,5,5,"Service fourni du Canada afin de creer des emplois au Canada
Merci ",5
256759,24-SEP-11,23-SEP-11,Nes,,en,67.71.150.35,marilyn.elliott@sympatico.ca,13374038,000000120098385,3,3,Be a little more concerned about why I called.,3
256760,24-SEP-11,23-SEP-11,Joseff,,en,184.144.19.66,stephjohnston@sympatico.ca,13377672,000000120085496,5,5,"Nothing, he was awesome and very quick in resolving my issue! Kudos to him! Great employee, treat him right lol",5
256761,24-SEP-11,23-SEP-11,Porushotham,,en,65.94.199.19,p.schuster@sympatico.ca,13375510,000000120083665,5,4,,5
256762,25-SEP-11,24-SEP-11,Ingrid,,en,70.54.60.51,lindais@bell.net,13384232,000000120118344,4,4,"The accent of the technician was a little hard to understand, she spoke a little too slowly, and the background noise was too loud making it hard to hear her.",4
256763,25-SEP-11,23-SEP-11,Rodolfo,,en,65.95.129.52,mejo74@bell.net,13374398,000000120095991,1,1,Still did not fixed the speed problem !!!!!!,1
256764,25-SEP-11,24-SEP-11,Suresh,,en,64.231.92.120,mlfreel@sympatico.ca,13385192,000000120110656,5,5,,4
256765,25-SEP-11,22-SEP-11,George,,en,67.71.144.215,smautbur@bell.net,13363944,000000120073103,1,1,"I spoke to two different people in the Internet Techical Services. One person on Thursday, who was very professional and helpful. I spoke to another person (same department) on Saturday, who was rude and not as helpful at all. I didn't appreciate the tone she used when speaking to me. ",1
256766,25-SEP-11,19-JUL-11,Adam,,en,65.95.136.211,rongardiner@sympatico.ca,12642247,000000118582402,3,2,,2
256767,25-SEP-11,24-SEP-11,Imen,,fr,76.67.189.90,rghali@sympatico.ca,13386360,000000120110511,4,4,,4
256768,25-SEP-11,21-SEP-11,Juliio,,en,174.93.87.172,music48@sympatico.ca,13347054,000000120041063,1,1,"Fix a problem when reported. We were without internet and e-mail from Tuesday Sept 20th until to-day, Sept. 25th. Service was full of problems. ",1
256769,25-SEP-11,24-SEP-11,Perumalla,,en,69.159.62.161,patandjj@sympatico.ca,13385780,000000120111514,3,4,"I didn't handle the call , but my step son did who is a web tech and dealt with our problem.",4
256770,25-SEP-11,24-SEP-11,Umesh,,en,74.14.116.21,woowis@sympatico.ca,13388138,000000120115790,4,1,,5
256771,25-SEP-11,19-SEP-11,Mustapha,,fr,65.94.162.121,marie-jeanne1929@bell.net,13315180,000000119989785,5,5,Rien de plus !!!!!!!!,5
256772,25-SEP-11,24-SEP-11,Mohd,,en,99.251.128.159,givertz@sympatico.ca,13382362,000000120114757,5,4,,5
256773,25-SEP-11,24-SEP-11,Emely,,en,70.54.114.89,sharon.english@sympatico.ca,13386962,000000120118199,5,5,"Nothing, everything was resolved.",5
256774,25-SEP-11,24-SEP-11,Adel,,fr,174.88.245.225,lmduguay@sympatico.ca,13384318,000000120119646,3,4,Les instructions ne sont pas toujours compréhensibles à cause de la langue et du son.,3
256775,25-SEP-11,24-SEP-11,Baltharaj,,en,76.69.32.135,helenebeaudoin_6@sympatico.ca,13382658,000000120115660,5,5,he took the time to listen and he knew what he was doing,5
256776,25-SEP-11,24-SEP-11,Kalyca,,en,74.15.85.202,vic.scal@sympatico.ca,13387924,000000120111648,4,4,"Your email transaction confirmation should be more detailed to avoid possible further discrepancies in billing (as experienced in the past). Example: new internet rate given (verbally)includes modem lease charge but this is not reflected in your email.
Have since requested confirmation of this but not yet received.",4
256777,25-SEP-11,20-JUN-11,Philippe,,fr,24.200.132.87,monique45@sympatico.ca,12365517,000000117905835,4,4,"J'ai acquis un ordinateur voyageur qui n'est pas enregistre avec Bell mais avec
Videotron -- ceci et la raison de mon 
changement. Je n'ai aucune plainte contre Bell Canada.   Je suis des cours
d'ordinateur pour ameliorer.  ",5
256778,25-SEP-11,23-SEP-11,David,,en,76.69.204.197,glenn.gudgeon@sympatico.ca,13370610,000000120086146,5,5,,5
256779,25-SEP-11,24-SEP-11,Radhika,,en,69.157.151.230,andrea.maksay@sympatico.ca,13379626,000000120118671,5,5,,5
256780,25-SEP-11,24-SEP-11,Sabha,,en,70.31.37.229,billpam@sympatico.ca,13380176,000000120112043,5,5,,4
256781,25-SEP-11,20-SEP-11,Makram,,fr,69.157.135.179,alain.audet@bell.net,13322306,000000120004738,4,2,trouver  le numero de telephone qui appel,3
256782,25-SEP-11,23-SEP-11,John,,en,67.71.149.21,jfeddington@sympatico.ca,13371926,000000120100547,3,2,I have a very hard time understanding overseas reps,4
256783,25-SEP-11,24-SEP-11,Karla,,en,65.95.49.53,handy.man@sympatico.ca,13382566,000000120119260,4,4,"Karla was a wonderful representative. At first wh had difficulties, as my screen would not roll down and stay long enough for me to click on Submit. But she tried it a couple of other ways, and finally got controll of my screen, and solved the problem (s).  I believe the delay was not her fault, but a problem with my computer.
The one thing that you could improve is to answer comments and questions that I make on these surveys.  In the past while I have asked twice to get something done, and never so much as had a reply.  Do you read these?  ARE YOU READING NOW???",4
256784,25-SEP-11,21-SEP-11,Masood,,en,174.95.202.206,lconroy@sympatico.ca,13345126,000000120048213,5,5,I cannot suggest anything.  The technician was very experienced and efficient and resolved the problem immediately.,5
256785,25-SEP-11,24-SEP-11,Anne-Marie,,en,174.93.214.107,frazzlefran@sympatico.ca,13382132,000000120116326,5,5,,5
256786,25-SEP-11,23-SEP-11,Jack,,en,70.49.107.64,jgullen@sympatico.ca,13371954,000000120089515,4,4,,4
256787,25-SEP-11,24-SEP-11,Carmen,,en,70.24.153.140,palayo@sympatico.ca,13385718,000000120109266,5,5,This time nothing,4
257265,22-SEP-11,21-SEP-11,Timmy,,en,76.69.101.105,pgcollier@sympatico.ca,13347968,000000120034851,5,4,"Tim was very helpful and personable. He is the reason I am doing this survey as I would like to give him a commendation.
I only wish that whenever I need advice from Bell that I could have someone that speaks proper English as everyone did on the 21st. As a telecommunications company you need to pay attention to all your customers that say they are very unhappy with this problem. Is it so hard for you to have people that one can understand?????????? The company changed it's name from Bell Telephone to Bell Canada to Bell. What's next????????",4
257266,22-SEP-11,20-SEP-11,Charles,,en,69.156.97.122,c3solutions@sympatico.ca,13323934,000000120003762,3,2,I have changed my email this week as a bank account was comprimised.It actually took 4 lengthy phone calls to bell and am actually today at 1pm on my new email able to send and receive. Though it was all done Wed but after an hr with tech in am and another at 5pm still could not receive finally today Sept 22 it was resolved. I have a mac and am unsure what the tech know about the mac?,3
257267,22-SEP-11,14-SEP-11,Eric,,en,76.68.16.212,krishnathapa@bell.net,13240806,000000119862454,2,3,I don't get why existing customer has to be  credit checked to add new service.  that is gross.  customer service agent is very rude  ,2
257268,22-SEP-11,21-SEP-11,Achref Badii,,fr,174.92.167.137,hdube1@sympatico.ca,13342866,000000120036960,3,,,3
257269,22-SEP-11,16-SEP-11,Juan,,en,74.14.95.28,d_cmatthews@sympatico.ca,13277774,000000119940084,1,1,"Better train your staff so that they are technically competent in troubleshooting your hardware and software.  I spoke to 2 individuals and neither of them were capable of logically working through the problem to arrive at a reasonable solution.  This was a very dissapointing experience and, in the end, I had to spend my time solving a problem with your product.",1
257270,22-SEP-11,13-SEP-11,Diego,,en,184.147.114.175,marshallmare@bell.net,13242166,000000119860682,5,5,Everything was good! It went well.,5
257271,22-SEP-11,21-SEP-11,Hedi,,fr,76.68.172.249,renebinettte@bell.net,13348578,000000120027202,5,5,,5
257272,22-SEP-11,21-SEP-11,Mir,,en,74.14.198.230,rickard@sympatico.ca,13348682,000000120052069,5,5,"I can't think of anything.  He was courteous and patient, talking me through the problem and waiting for me to follow his instructions.",5
257273,22-SEP-11,21-SEP-11,Edward,,en,70.50.96.120,nbush@sympatico.ca,13347252,000000120051583,5,5,,5
257274,23-SEP-11,21-SEP-11,Randy,,en,184.145.61.231,james.trevelyan@sympatico.ca,13343426,000000120046380,1,1,Better training for the CSR's and having CSR's that both listen and communicate clearly. Instead of looking at the computer listen to the client to understand the problem(s) and not try to force a useless solution that ends up in 8 different transfers for one call that lasted 1 hour and 35 minutes!,
257275,23-SEP-11,16-SEP-11,Indhu,,en,174.89.40.234,anthonydos.santos@sympatico.ca,13276106,000000119922713,3,3,Train Bell employees so that everyone are on the same page. ,1
257276,23-SEP-11,22-SEP-11,David,,en,76.71.94.119,gordonblawson@sympatico.ca,13356694,000000120074560,5,5,,3
257277,23-SEP-11,22-SEP-11,Nandhini,,en,74.14.44.203,yamski@sympatico.ca,13365508,000000120053997,5,4,"I""m very satisfied",5
257278,23-SEP-11,22-SEP-11,Marwa,,fr,65.93.159.241,gbourgoin000@sympatico.ca,13356370,000000120070083,5,5,,5
257279,23-SEP-11,21-SEP-11,Ramzi,,fr,67.68.58.124,danielbeauvais@sympatico.ca,13340554,000000120046271,5,5,,5
257280,23-SEP-11,23-SEP-11,Timothy,,en,76.69.150.44,seh.hall@sympatico.ca,13363598,000000120079909,5,5,nothing,5
257281,23-SEP-11,22-SEP-11,Roshan,,en,174.88.9.248,mugly@sympatico.ca,13361154,000000120076808,5,5,,4
257282,23-SEP-11,22-SEP-11,Krishnan,,en,174.92.120.214,ron.eden@sympatico.ca,13363056,000000120071004,4,4,,4
257283,23-SEP-11,22-SEP-11,Karen,,en,76.67.96.15,nsokic@sympatico.ca,13361578,000000120068096,4,2,The customer care rep was very nice and willing to help.  The problem is with Bell's service.  This month and last month our internet data usage skyrocketed to 3-4 times what is was in the past year / per month.  Our household habits have not changed.  Bell cannot help me understand how this happened as they could only tell me the total usage without any details!,3
257284,23-SEP-11,16-SEP-11,Cindy,,en,76.64.214.211,bouchemamma@sympatico.ca,13276804,000000119928496,5,5,,5
257285,23-SEP-11,22-SEP-11,Nancy,,en,69.159.184.57,michel.laframboise2@sympatico.ca,13360746,000000120069339,5,5,,5
257286,23-SEP-11,22-SEP-11,Mariem,,fr,184.144.144.210,louisecazabon@bell.net,13359692,000000120053609,5,1,"Je ne sais pas , mais aujourd'hui le problème a été réglé .",5
257287,23-SEP-11,22-SEP-11,Mohammed,,en,174.94.35.191,frank.torres@sympatico.ca,13356156,000000120072781,5,4,"I had used the Bell online chat earlier in the day and the ""person"" that I chatted with was incompetent. If you want to have a good laugh read the chat. The person that i spoke to on the phone was helpful.",1
257288,23-SEP-11,22-SEP-11,Diedra,,en,208.67.144.57,pmourat@sympatico.ca,13362242,000000120068891,4,4,,4
257289,23-SEP-11,22-SEP-11,Mauricio,,en,70.26.245.217,dougcap@bell.net,13355346,000000120070251,3,1,,3
257290,23-SEP-11,22-SEP-11,Karla,,en,76.69.34.9,oneill.colby@sympatico.ca,13361668,000000120056828,4,4,nothing,4
257291,23-SEP-11,22-SEP-11,Ibrahim,,fr,206.172.0.205,gassal@sympatico.ca,13356334,000000120075937,5,5,J'ai eu un service Hors de l ordinaire merci,5
257292,23-SEP-11,22-SEP-11,Joshua,,en,174.88.169.114,john.ward043@sympatico.ca,13358300,000000120061372,4,,,2
257293,23-SEP-11,22-SEP-11,Salwa,,fr,204.101.237.139,fireballr@sympatico.ca,13355994,000000120072221,5,4,"Rien
",5
257294,23-SEP-11,22-SEP-11,Obaidullah,,en,50.101.48.196,white_2007@sympatico.ca,13365346,000000120072743,3,3,hang up and call again like i did earlier to get someone who knows what they are talking about,3
257295,23-SEP-11,22-SEP-11,Shashank,,en,74.14.104.61,rbeyers@sympatico.ca,13362572,000000120072349,2,2,"answer  my phne call within 5 minutes - not 25

Have a modem available at the store so my complaint would have been resolved sooner",2
257296,23-SEP-11,22-SEP-11,Benazir,,en,74.12.190.176,abarber45@sympatico.ca,13352062,000000120077520,5,2,Was frustrated because I lost my Outlook in the process and was offered no resolution except to contact Microsoft.  Am worried that now I will have to buy it again.  It is quite expensive and I really can't afford to repurchasse this at $179!  ,3
257297,23-SEP-11,22-SEP-11,Khan,,en,70.49.247.21,bailey1949@bell.net,13353032,000000120066968,4,4,"I HAD A PROBLEM IN UNDERSTANDING TGHE TECHNICIAN WHICH CREATED A BIT OF DIFFICULTY FOR BOTH OF US, AS I OFTEN HAD TO ASK HIM TO REPEAT HIS QUESTIONS
   ALSO I MADE A CALL ABOUT THE SAME PROBLEM EARLIER AND THE YOUNG LADY DID NOT RESOLVE IT SO I CALLED BACK AND SPOKE TO MR. KAHN.
  I REALIZE THERE WILL ALWAYS BE PROBLEMS WITH COMPUTERS SO THIS DID NOT CHANGE MY OPINION OF bELL.",5
257298,23-SEP-11,12-SEP-11,Ashwini,,en,76.66.133.103,lucyt@sympatico.ca,13226592,000000119811320,5,5,,4
257719,22-SEP-11,21-SEP-11,Hassiba,,fr,206.172.0.204,daniel.brisson@sympatico.ca,13340532,000000120036042,1,3,"être polis !
je parle de celui qui a pris le rendez vous ( rendez vous raté , et ou il a fallu que je me battre pour obtenir le service ( interompu ) et me fixer un autre rendez vous dimanche.soit plusieurs jours plus tard que le début de la panne ( sa fait dur )
j'ai eu le malheur de dire au préposé que je suis tech. a Bell 
il me parlais d'une ligne HX ????
je lui est fait répeter plusieurs fois pour finalement comprendre qu'il sagissait d'une ligne sèche 
le préposer me dit alors '' Tu est tech.
a Bell et tu ne sait pas ce que c'est une ligne sèche ? !!!

si j'appel Bell pour un dérangement , j'appel en tant que client , et je ne m'attend pas a des familiarité de la par du préposé qui selon moi a carrement été impolis !!!

je suis tech. a Bell depuis 33 ans et travail a la surveillance du réseau fibre optique sur les plus gros transporteur de Bell a niveau 3
j'ai également travailler a la résolution des problèmes sur les circuits a niveau 0 durand plus de 10 ans .. au centre ville 
je fil pas pour me faire niaiser
par un blanc bec qui connait finalement pas grand chose en telephonie mais qui se crois au dessus ou supérieur !!
j'aimerais sérieusement que le préposé soit confronter a un enregistrement
et qu'il lui soit transmis l'information
que quand un client appel pour signaler un dérangement qu'il soit ou non employer de Bell , ne devrais pas lui permettre de pouvoir lui faire des remarques voir des parades impolis de la façon ou il c'est permis de faire

quand on ma dit que le rendez vous raté
ceduler aujourd'hui entre 08:00 et 12:00
serais remis a qq part durand la journée
de dimanche , j'ai sérieusement songé a 
quitter Bell pour le service !!!!!!
j'ai du parler fort , et faire comprendre a la personne que cela etais
innaceptable ....
jé'imagine les pauvres clients ordinaire
a se faire parler de cette façon et 
que l'on fait perdre leur temps voir des journées entiere suite a toute sorte
de raisons qui non rien a voir avec ce qui avait pourtant été promis au client !

33ans de service.....
j'ai déja été fier de travailler a Bell





",
257720,22-SEP-11,20-SEP-11,Farhana,,en,70.24.26.181,carolsimoneau@sympatico.ca,13324094,000000120009774,5,5,Nothing at all....the problem was solved quickly.....thank you.,5
257721,22-SEP-11,21-SEP-11,Arlene,,en,70.30.8.17,samuelkofiasante39@sympatico.ca,13349322,000000120043701,4,4,"So far, everything is OK",5
257722,22-SEP-11,19-SEP-11,Ines,,fr,65.93.156.149,real.rousseau@bell.net,13317956,000000119976380,2,2,"Beaucoup de difficulté à comprendre la dame qui nous a répondu à cause de son accent. Après plus d'une heure, un technicien (niveau 2)a pris l'appel pour enfin régler le tout en un rien de temps. Lorsqu'on dit qu'on ne comprend pas la personne qui parle, à plusieurs reprises, s.v.p. offrir de parler à quelqu'un d'autre.On a dû faire constamment répéter la personne, tant que mon mari m'a passé l'appel. J'ai eu beaucoup de difficulté à la comprendre moi aussi, et je lui disais sans cesse.
Heureusement qu'elle m'a référée à un autre technicien, car j'étais sur le bord de raccrocher et rappeler à nouveau.
Ouf, quel service !!!",
257723,22-SEP-11,19-SEP-11,Adnen,,fr,70.49.73.48,michedelafontaine@sympatico.ca,13315788,000000119988943,5,4,,5
257724,22-SEP-11,20-SEP-11,Carlos,,en,174.89.37.82,arthur.illerbrun@sympatico.ca,13322894,000000120025276,5,5,,4
257725,22-SEP-11,12-SEP-11,William,,en,50.101.91.223,lhanson@bell.net,13226126,000000119818225,1,1,had no luck in connecting an iPad 2 with the help of the tech who told me that the iPad wi-fi 3G could not be operated without a wi-fi connection  -  not so!,4
257726,22-SEP-11,21-SEP-11,Evan,,en,70.52.153.60,slawrence@bell.net,13349848,000000120032988,5,5,,5
257727,23-SEP-11,21-SEP-11,Tejaswvi,,en,184.145.61.231,james.trevelyan@sympatico.ca,13343424,000000120049575,1,1,Better training for CSR's and the ability to listen carefully and communicate clearly. The client often has a better understanding of events and can update the situation faster than what seems to be updated on the computer.,
257728,23-SEP-11,21-SEP-11,Tejaswvi,,en,184.145.61.231,james.trevelyan@sympatico.ca,13343428,000000120049643,1,1,Teach CSR's that when they say they will do something to follow up. I was promised a call back and never received one. And when resolution finally occured some 24 hours later it still had to be corrected in the field.,
257729,23-SEP-11,19-SEP-11,Amy,,en,64.231.88.144,mzimmer000@sympatico.ca,13316430,000000119975884,5,5,,5
257730,23-SEP-11,21-SEP-11,Keith,,fr,65.92.38.162,benoit-tellier@bell.net,13338956,000000120052753,4,4,,4
257731,23-SEP-11,22-SEP-11,Imen,,fr,70.48.109.174,daniellejourdan@bell.net,13354650,000000120060230,5,5,non,4
257732,23-SEP-11,22-SEP-11,Mohamed Amine,,fr,50.100.134.16,gabyg27@sympatico.ca,13356268,000000120070373,5,5,tout a bien été j'avais juste oublier de refaire mon afresse e-mail de bell.net voila pkoi j'ai rappeler pas de la faute de celui qui ma aider,5
257733,23-SEP-11,22-SEP-11,Jack,,en,67.68.136.20,jeffbro@sympatico.ca,13357874,000000120058769,4,5,"As I make my living through the internet, any down time is costly to me. I know it is difficult but it would be nice to have a service tech at the house to fix the problem the day it happens. The service tech (Steve) came in the next morning and was very helpful in resolving the issues with my service.",5
257734,23-SEP-11,22-SEP-11,Irving,,en,76.69.87.145,marjorie.lewis@sympatico.ca,13360258,000000120063898,5,5,Nothing!,5
257735,23-SEP-11,22-SEP-11,Brittany,,en,70.29.82.47,alexzubatiuk@sympatico.ca,13352350,000000120070909,5,5,"none
",5
257736,23-SEP-11,18-SEP-11,Ritwik,,en,70.52.180.182,sheila.kaplan@sympatico.ca,13304272,000000119965426,1,1,"Bring Canadian company jobs back to Canada where people who are hired to do a job, are properly trained and knowledgeable.
Your employee was unable to solve the  problem. I changed the cable and fixed the problem myself. Once again, Bell's overseas employee was completely unhelpful.",1
257737,23-SEP-11,22-SEP-11,Oussama,,fr,76.64.221.8,issanjo@bell.net,13357348,000000120057878,5,4,je pense que vous avez fait le maximum1merci!,4
257738,23-SEP-11,21-SEP-11,Hassan,,en,65.94.207.153,benumalicga@sympatico.ca,13338964,000000120034683,5,5,"As I am old and slow, it is to my experience that telephone chat is better than the computer chat. Because there is not enough time for the computer chat to answer as it always terminate very fast.",5
257739,23-SEP-11,22-SEP-11,Ashwini,,en,174.89.29.70,chasweir@sympatico.ca,13354010,000000120074753,4,5,,3
257740,23-SEP-11,22-SEP-11,Obaidullah,,en,74.14.144.121,terryandjeanette@sympatico.ca,13364616,000000120058687,4,4,,4
257741,24-SEP-11,23-SEP-11,Ramzi,,fr,174.95.114.146,beausoleil.denis@sympatico.ca,13367160,000000120101567,4,5,Rien. Le type a fait un excellent travail afin de m'assiter.,5
257742,24-SEP-11,23-SEP-11,Chandler,,en,65.92.92.115,droste@sympatico.ca,13369436,000000120081139,5,5,Nothing else,4
257743,24-SEP-11,23-SEP-11,Niyaz,,en,70.49.106.232,cikerr@sympatico.ca,13368228,000000120087655,5,5,All was well - no improvement needed,5
258216,22-SEP-11,01-SEP-11,Amine,,fr,184.146.251.231,gobeil276@sympatico.ca,13096907,000000119599212,1,1,"OUi
",1
258217,22-SEP-11,07-SEP-11,Noureddine,,fr,184.146.251.231,gobeil276@sympatico.ca,13165590,000000119725328,1,2,Bonne information,3
258218,22-SEP-11,20-SEP-11,Elda,,en,76.69.16.177,the.douglases@sympatico.ca,13336160,000000120026621,2,3,"The person could not tell me if the internet connection on my router should be set to ""PPoE"" or ""Ethernet"", but did confirm that a signal was being received by the Bell modem.  As I found out myself later, it is ""Ethernet"".",
258219,22-SEP-11,20-SEP-11,Chenrup,,en,184.146.166.244,b.bloxam@sympatico.ca,13323050,000000120025993,4,4,It took several calls to get in contact with a customer care rep. I propably invested over 20 minutes waiting to be connected. Decrease the wait time  ,4
258220,22-SEP-11,19-SEP-11,Yosra,,fr,65.92.81.142,martin.boulanger025@sympatico.ca,13315360,000000119983836,5,5,,5
258221,22-SEP-11,21-SEP-11,Troy,,en,65.92.113.225,gregmorris@sympatico.ca,13342648,000000120033717,4,4,,4
258222,22-SEP-11,21-SEP-11,Nelson,,en,174.89.172.54,willielee@sympatico.ca,13351358,000000120051512,4,4,,4
258223,23-SEP-11,22-SEP-11,Cori,,en,184.145.68.196,stcalaiezzi@sympatico.ca,13364128,000000120059243,5,5,nothing,5
258224,23-SEP-11,22-SEP-11,Harathi,,en,70.26.123.152,mr_thibs@sympatico.ca,13361096,000000120070694,4,4,telephone connection could have been better.,5
258225,23-SEP-11,22-SEP-11,Okieh,,fr,174.93.249.197,h.deragon002@sympatico.ca,13356868,000000120062942,1,1,Prendre en condideration plainte du client,2
258226,23-SEP-11,22-SEP-11,Eddy,,en,69.158.169.246,kathryn.sabetta@sympatico.ca,13358718,000000120078668,3,3,"My moden is dying, i have intermittint internett. I work from home... Last night they said you would send another moden . I will not recieve it till monday that is 4 day I cannot work. This is unacceptable.. I am 51 I have been a bell customer since I was 16. I will be changing my internet service to TechSavvy.  And am seriously considering  going to Roger for my phone service. Very unhappy with MA BELL>",1
258227,23-SEP-11,22-SEP-11,Jose,,en,67.71.9.92,edkel@sympatico.ca,13355554,000000120056788,5,5,"nothing...the tech rep I had ..Jose Carlos was excellent, knowledgeable, patient and excellent customer service skills. thank you",5
258228,23-SEP-11,22-SEP-11,Robert,,en,216.167.243.134,northviewdayschool@sympatico.ca,13361564,000000120070859,1,1,"talked to 5 different people before helped
the last person at tech department helped me and was great 
should not need 5 calls and over 2 hours to resolve issue",2
258229,23-SEP-11,22-SEP-11,Henry,,en,184.144.130.100,chris_tucker@sympatico.ca,13354076,000000120076506,5,4,Have your software tools able to work with Lion OS.,5
258230,23-SEP-11,22-SEP-11,Dinesh,,en,184.145.210.160,brendalaow@sympatico.ca,13353504,000000120053642,4,4,,4
258231,23-SEP-11,22-SEP-11,Diaraye,,en,70.54.132.226,brian009@sympatico.ca,13353540,000000120068009,2,1,have ONE person in charge rather than switching from dept to dept. If I have a ONE bill why not ONE person that can approve ALL.,2
258232,23-SEP-11,21-SEP-11,Mario,,en,67.71.148.142,al.stanbury@sympatico.ca,13338026,000000120028493,4,5,,4
258233,23-SEP-11,22-SEP-11,Souhail,,fr,70.30.150.27,laure-grenier@sympatico.ca,13359268,000000120059705,5,5,Votre représentante ne saurait mieux faire.  Gros merci.,5
258234,23-SEP-11,22-SEP-11,Will,,en,76.66.125.22,ngg@sympatico.ca,13361394,000000120065487,4,4,,5
258235,23-SEP-11,22-SEP-11,Ronald,,en,70.49.105.45,nevewery@sympatico.ca,13361382,000000120079182,5,5,,4
258236,23-SEP-11,22-SEP-11,Benjamin,,en,174.91.29.246,maria.guccione@bell.net,13360136,000000120066140,4,5,,4
258237,23-SEP-11,21-SEP-11,Brady,,en,184.146.162.212,djandrews@bell.net,13341084,000000120030223,5,5,Brady had all the information I needed and I was impressed with his service.,5
258238,23-SEP-11,22-SEP-11,Mohamed Amine,,fr,76.69.99.236,claudette.coghlan@sympatico.ca,13354232,000000120057909,5,5,rien et la personne a été d'une gentillesse et d'une patience extraordinaire,5
258239,23-SEP-11,22-SEP-11,Ramy,,fr,70.52.72.213,flocampeau@sympatico.ca,13356036,000000120076554,5,3,améliorer l'internet,3
258240,23-SEP-11,22-SEP-11,Eddy,,en,67.70.204.140,dewsew@bell.net,13355054,000000120077547,3,2,The technician was great but the problem doesn't seem to be resolved at the moment.,4
258241,23-SEP-11,22-SEP-11,Bradley,,fr,70.30.150.115,michelap@sympatico.ca,13360756,000000120078642,5,5,"Je pense que le problème aurait pu ne pas se produire. Je suis abonné à la téléréponse depuis très longtemps et avec le changement sur fibre, je ne recevais plus l'indicateur de message. Alors, j'ai manqué des messages parce que j'ai pu y accéder trop tard. Une amie m'a dit qu'elle m'avait laissé un message et j'ai constaté le problème.",4
258242,23-SEP-11,22-SEP-11,Zaccheus,,en,174.91.83.191,wayne.fisher@sympatico.ca,13365262,000000120073305,5,5,,5
258243,23-SEP-11,19-SEP-11,Nizar,,fr,174.92.163.69,gravela@sympatico.ca,13311302,000000119973326,4,5,,4
258244,23-SEP-11,02-SEP-11,Leah,,en,184.151.63.245,joeemelo@sympatico.ca,13099035,000000119620522,4,4,,5
258245,23-SEP-11,22-SEP-11,Sondes,,fr,69.156.18.169,odeneault@sympatico.ca,13361620,000000120065822,5,5,rien,5
258246,23-SEP-11,22-SEP-11,Asir raja,,en,76.67.80.21,johnmacd@bell.net,13358324,000000120060434,5,5,Support is great. People who listen to concerns are few.  ,3
258247,23-SEP-11,22-SEP-11,Kamel,,fr,70.49.65.109,matte.paul-henri@sympatico.ca,13360440,000000120072136,5,5,"Rien d'autre car c'est de l,Excellence.",5
258248,23-SEP-11,22-SEP-11,Samantha,,en,70.51.89.130,dbwilcox@bell.net,13354854,000000120063572,5,5,nothing!,5
258249,23-SEP-11,21-SEP-11,Syed Mustafa,,en,69.157.0.106,lmclinker@sympatico.ca,13345408,000000120030282,2,1,"Neither the technician, nor his Supervisor understood or could facilitate my request.  They were both polite and in the end the Supervisor did recommend contacting your Billing Dept. who, together with a different Technician, addressed & corrected the problem.",3
258250,23-SEP-11,22-SEP-11,Tayssir,,fr,70.49.52.182,louise332@sympatico.ca,13359690,000000120066015,3,,Depuis 4 mois je dois appeler pour obtenir le rabais forfait Bell et il y a toujours une erreur sur ma facture en plus que chaque fois j'ai une version différente. Cette fois-ci on m'a dit que j'avais droit a un rabais de $15.00 étant donné que j'ai 3 services et sans affecter mon rabais employé. J'espère que tout sera réglé sur ma prochaine facture car ce n'est pas le service d'antan et c'est toujours a recommencer et c'est très frustrant.,3
258251,23-SEP-11,22-SEP-11,Melvin,,en,174.91.45.82,nancyelliott@bell.net,13361294,000000120072153,3,4,"Ioreot would,be easier if you had reps who spoke English moreclearly",4
258252,23-SEP-11,22-SEP-11,Karingula,,en,184.145.69.182,raydobbs@sympatico.ca,13362548,000000120063173,3,4,"Although very eager to help, I had difficulty understanding some of the words he spoke due to accent.",2
258253,23-SEP-11,21-SEP-11,Grant,,en,174.93.44.18,sonikk@sympatico.ca,13349940,000000120051547,4,4,"The Bell agent (Grant) did everything possible to rectify the situation.  Ultimately, the problem was diagnosed to be on my end.  Nothing else could of been done by the agent. ",4
256788,24-SEP-11,23-SEP-11,Abir,,fr,174.115.202.181,goofy51@sympatico.ca,13370654,000000120098703,1,1,"On a passé plus de 4 heures au téléphone pour régler un erreur de votre part. Une fois figuré j'ai fait des arrangememts de payement que votre conseillé a accepter, c'etait de faire le payement en 3 coups. Nous avons fait le premier payement et entre temps nous avons reçu une notice d'avis de retard! Nous etions pas en retard du tout, j'avais deja fait le premier payement de l'entente. 2 jours plus tatd nous avons eu un autre avis, avis de débranchement!! J'ai tout de suite téléphoné pour voir ce qu'il se passait et on m'a dit que je n'avais pas respecté l'entente. VRAIMENT?!?! j'avais deja fait le premier payement et la on me dit qu'il n'y avait rien inscrit sur mon dossier comme quoi j'avais une entente de separer mon payement en 3! Ca c'est du bon sercive! Apres avoir été en attente pour plusieurs minutes, la dame a du s'accrocher sur le bouton ""hold"" parce qu'à ce moment je les entendait s'amuser et rire de ce que clients disait. Très professionel. Par la suite , apres avoir diacuter avec la dame pour 45 minutes, on me met en attente et quel malheur.... la ligne est coupé. Je rappel et je dois recpmmencé mes explications une 2ième fois et encore  une quarantaine de minutes plus tard, personne ne m'écoute, on dirait qu'ils suivent un scrypt et qu'ils nous ecoutent pas. J'ai demandé de parlé a un superviseur et on m'a vite dit qu'il etait en reunion. Ca c'est du bon timming! Je lui est dit qie je ne quittait pas sans parler a un superviseur. Soudainement la reunion ce termine mais avant que je puisse parler au superviseur on me dit que je doit accepter une nouvelle entente! Celle la je la comprend pas encore! Apres plusieurs minutes de discutions et de m'interompe a plusieurs fois il'a transfer et la le superviseur m'a dit qu'il ne pouvait pas faire plis vue que je venais d'accepté une nouvelle entente, chose que je n'avais pas fait! En plein milieu de notre conversation votre ""superviseur"" la ligne a encore coupé..... Je ne sais pas mais si  i j'etait vous je ne resterais paa avec ce fournisseur de ligne tephonique car elle tient a coupé... Mon conjoint a ensuote telephoné et comme de raison il a du expliqué ce qu'il sait passé et la si vous voulez savoir ce qu'il sait passé faite juste relire plus haut. Au bout de 36 minutes votre conseillé à dit à mon conjoint qu'il devait le laissé aller car leur conversation avait durée plus de 36 minutes et il doit aider d'autres clients!! CA c'est excellent comme service a la clientèle! C'est la qu'on voit que votre priorité ce n'est pas aider les gens mais plutot aider botre quota!!!  J'ai telephoné a nouveau quelques jours plus tar pour me faire dire que je ne peut pas parler a la section de facturation jusqu'au moment que mon payement pour notre""nouvelle"" arrangement soit fait!! Si on resume j'ai fait un arrangement au de but de septembre que j'ai respecté mais vous n'avez pas ""recu"" et j'ai telephone pour m'assurer que vous l'avez eu, vous me dite non, vous me truquez a faire un autre arrangement si non on me debranche et vous nous raccrochez la ligne au nez 3 fois!! Vous avez vraiment du chemin à faire pour satisfaire et garder votre clientèle!",1
256789,24-SEP-11,23-SEP-11,Nes,,en,76.64.194.102,shirly50@sympatico.ca,13377308,000000120080828,3,2,"My bundle is costing more and more .Tv is over $80.00 and most channels are the same . We like movies and can hardly find any really good movies.Home phone is costing too much for how much i use it.I went to trade in my cell phone and the only phone I could get for $20.00 is the same as I have now and a 2 year contract .Why would i do that????As soon as I find another bundlepackage ,I will be changing as i can't afford Bell any more.",1
256790,24-SEP-11,23-SEP-11,Aquiles,,en,209.226.103.59,thomas.hakala@sympatico.ca,13378162,000000120102309,1,1,Get the problem resolved. We are not able to send messages and still can't. He suggested we use Hotmail.,1
256791,24-SEP-11,23-SEP-11,Vijay,,en,70.31.40.120,garylong@sympatico.ca,13370336,000000120082171,5,5,nothing,5
256792,24-SEP-11,23-SEP-11,Saadullah,,en,70.26.3.149,andersn@sympatico.ca,13366618,000000120087968,1,1,"I am a computer engineer, I understand how the DSL modem works. When I explain what the problem is I don't want to be told to check that the power cord is plugged in.",1
256793,24-SEP-11,22-SEP-11,Jhon,,en,70.54.70.111,davemc119@sympatico.ca,13354746,000000120074168,4,4,"I was without service for 36 hrs which was less than what I thought it would be.  Since Bell owns the Source why could I not have received a work order # or something equivalent and pick the part up at the Source.  This would improve the speed of service, probably reduce the cost and get folks into the Source where they might be inclined to purchase something else while they are there.",4
256794,24-SEP-11,23-SEP-11,Rene Jose,,en,70.31.13.192,chefpd@sympatico.ca,13368070,000000120102767,3,4,bell fibe in my area finch/bathurst,4
256795,24-SEP-11,23-SEP-11,Irving,,en,70.30.85.176,mc.ashton@sympatico.ca,13374308,000000120080780,5,5,,5
256796,24-SEP-11,23-SEP-11,Andrea,,en,67.71.9.191,elizabeth.quinn@sympatico.ca,13369672,000000120094954,5,5,"Sitting at my computer ;) - Your representative Andrea was simply terrific.  She took over the controls and set up my new computer modem/router and my service configuration in express time.  Thank you so much!!!",5
256797,24-SEP-11,23-SEP-11,Mayned,,en,184.151.63.216,john.mochrie@sympatico.ca,13372234,000000120092795,2,1,"It is very very frustrating to call into Bell they transfer you over and over again, send out technicians to the wrong address several times.  One deptartment does not know what the other department is doing, it is a mess. We have been on the phone with someone from Bell for more that 6 hours with no resloution.  My time has been wasted! ",1
256798,24-SEP-11,23-SEP-11,Suresh kumar,,en,65.95.44.73,lalonde321@sympatico.ca,13373094,000000120093700,5,5,,5
256799,24-SEP-11,22-SEP-11,Divya,,en,70.50.20.253,capsalesmarketing@sympatico.ca,13353734,000000120053856,5,5,"Operator rsolved prgram quickly, nothing else required.",5
256800,24-SEP-11,23-SEP-11,Clarisse,,en,70.49.104.56,bcarsoninc@sympatico.ca,13367128,000000120090066,4,4,The Bell rep. actually could speak English in a clear tone and I understood everything she said.  She was also very pleasant to deal with.,5
256801,24-SEP-11,23-SEP-11,Danilo,,en,70.52.171.121,judy.green@sympatico.ca,13372480,000000120095252,4,5,nothing ,4
256802,24-SEP-11,23-SEP-11,Suresh kumar,,en,70.26.44.193,triciakelly@sympatico.ca,13378322,000000120082209,5,5,,4
256803,24-SEP-11,23-SEP-11,Cristobal,,en,76.71.30.107,jacquies.parrots@sympatico.ca,13371524,000000120084563,5,4,,4
256804,24-SEP-11,23-SEP-11,Brad,,en,70.26.81.13,vdelre@sympatico.ca,13378420,000000120082889,4,4,"Only issue is to change my intranet serice I discussed with the bell representative to lower my cost and not charge me the one time $50.00 rental fee of the modem, of which I have been paying rent on for five plus years.",3
256805,23-SEP-11,22-SEP-11,Karim,,fr,208.77.82.241,manonmalo@sympatico.ca,13360052,000000120078093,5,5,,5
257299,22-SEP-11,21-SEP-11,Med Hedi,,fr,216.209.117.43,yvescharette@sympatico.ca,13351556,000000120043540,3,4,"Le conseiller n'a pu me répondre par un oui ou un non à savoir si le serveur sympatico de ma connexion de base prend en charge la norme V.92. 

La réponse étais une supposition: si il y a une déconnexion à la suite de l'acceptation d'un appel entrant à l'aide de l'application Afficheur Internet du service de l'appel en attente de Bell, c'est que la norme ne devrait pas être supporté.  

Il pourrait avoir peut-être d'autres raisons pour une déconnexion...

Pour ma part, j'ai un problème avec mon modem, et je veux tout simplement éliminer les causes potentielles du mal fonctionnement de celui-ci.

Merci.",5
257300,22-SEP-11,21-SEP-11,Inobel,,en,69.156.147.17,mriggs@sympatico.ca,13346996,000000120034077,4,3,On sep 15the  I was hacked by 2 bogus Bell emails - Over the period I dealt with 4 separate agents - the last two helped the most in obtaing a new password for email -the last agent did an excellent job in getting me a password I could remember but then went on to suggest that I could upgrade my computer at a very little cost -The main thing was replacing my present modem with a new one -so I proceeded -the new modem arrived on Sep 20 - I opened it and read the instructions - it was more than just changing modems- it was changing my present system and to me very complicated - I then contact another agent - requested activation not take place on Sep 21 and also cancel the upgrade - I advised that I would be sending out the box containg the material which I have done - I checked the next day and the agent confirmed that the upgrade had been canceled and the activation had not been started - generally all your were very helpfull -but I would suggest that your technical people not become involved in recomending upgrades,5
257301,22-SEP-11,21-SEP-11,Hussain,,en,184.147.38.42,j.g.prudhomme@sympatico.ca,13343290,000000120031026,5,5,,5
257302,22-SEP-11,21-SEP-11,Benazir,,en,174.88.90.190,uschiandjerry@sympatico.ca,13350978,000000120046025,2,2,"This was about the worst experience I have had withyou. The lady was difficult to understand, would talk before I had finished my sentences. She said a Canadian agent was not available",1
257303,22-SEP-11,19-SEP-11,Afef,,fr,70.55.161.174,lilou@sympatico.ca,13314306,000000119976750,4,5,"Je suis très satisfaite, puisque ma demande de service a été rendue rapidement.

Par contre, là ou je suis très déçue, c'est d'avoir été servie dans un centre d'appel en TUNISIE! C'est une aberration, alors que tant d'emplois sont nécessaires dans notre propre pays là ou est localisée la Cie BELL et que  nous payons nos comptes à cette même Cie

Ça n'enlève rien au fait que l'employée en Tunisie m'ait servie très correctement.

Lisette Loubert


Dorénavant, j'exigerai d'être servie par des employés au Québec.

",4
257304,22-SEP-11,21-SEP-11,Hana,,fr,174.92.223.93,julieguerin@sympatico.ca,13344336,000000120039310,4,4,"Pour ce qui est de la question numéro 2, je vais voir si elle a été résolu lorsque je vais recevoir mon prochain compte de Bell.

Merci et à bientôt Julie",4
257305,22-SEP-11,20-SEP-11,Nizar,,fr,70.26.240.78,judith_l@bell.net,13329232,000000120013966,3,4,"que ce soit des gens du québec qui nous réponde En Tunésie c,est un peu loin pour qu'il nous comprennent je sait que c'est moins chers $$$ mais au prix que sont nos services ...il y a de la concurance maintenant pas juste Bell !!!",3
257306,23-SEP-11,17-SEP-11,Ayesha,,en,64.231.119.18,rhedrick@sympatico.ca,13295514,000000119955835,3,3,"1) Call back when you say you will
2) When you tell someone to change there account ID and password to something you've set up temporarily, remind them to restore them to their proper values before ending the call. I had presense of mind to do it, but I'm a software professional.
Neither the level 1 nor level 2 tech told me to 
3) My experience would be much improved if Bell would deliver the bandwidth that I'm paying for. Right now I'm max'd out at 4.3Mbits/sec. I'm never near your max speed of 6Mbits / sec.",3
257307,23-SEP-11,22-SEP-11,Tarek,,fr,70.55.66.68,mariejosee_18@sympatico.ca,13360192,000000120055954,1,1,,2
257308,23-SEP-11,22-SEP-11,Anne-Marie,,en,76.68.88.102,ray-moreau@bell.net,13362532,000000120057639,5,4,,5
257309,23-SEP-11,22-SEP-11,Revathi,,en,174.95.49.21,mzita@bell.net,13361228,000000120071890,1,1,Listen to the customer and understand the problem,1
257310,23-SEP-11,22-SEP-11,Victor Gabriel,,en,70.29.27.112,woodsmurf@sympatico.ca,13365460,000000120067700,4,4,no comment,4
257311,23-SEP-11,22-SEP-11,Aswathy,,en,70.51.224.174,molloy.m@sympatico.ca,13361000,000000120063516,2,1,,2
257312,23-SEP-11,22-SEP-11,Catherine,,en,174.89.111.49,don_shirley.mackay@sympatico.ca,13355274,000000120065060,3,3,"2 reps I spoke to .. 2nd one was better than the 1st.  

I was transferred to another dept .. no one answered the phone after about 20 rings.  

Way too many prompts.. was either talking or waiting for more than 40 minutes.  ",
257313,23-SEP-11,22-SEP-11,Rajesh,,en,70.31.115.47,e.s.denomme@sympatico.ca,13355500,000000120060087,4,4,HAD SOMEONE WHO SPEAKS ENGLISH BETTER!!,5
257314,23-SEP-11,22-SEP-11,Neila,,fr,70.48.25.25,champagne.gregoire@sympatico.ca,13353958,000000120067181,5,5,Neila  m'a aidée à re-installer internet sur mon portable et je l'en remercie grandement.  Je recommande cette employée qui a été très patiente et serviable.,4
257315,23-SEP-11,22-SEP-11,Henry,,en,64.229.181.189,slygouras@sympatico.ca,13363932,000000120073515,5,5,,5
257316,23-SEP-11,21-SEP-11,Kathy,,en,76.67.112.47,howard321@sympatico.ca,13343074,000000120043397,,2,"The Lady that helped me was very patient and was doing her best to help  but just couldn't get explorer to work on the sympatico web page .She tried everthing as far as I could tell. But I just restored my computer today and explorer is working fine now .The reason I would recommend bell is because the lady really tried to fix my problem , even though she couldn't figure it out. 
Yours truly,  Howard MacDonald",5
257317,23-SEP-11,22-SEP-11,Srinivasan,,en,65.94.47.187,lynne.cohen@sympatico.ca,13359838,000000120069319,5,5,,4
257318,23-SEP-11,22-SEP-11,Nadim,,fr,184.144.229.182,marceau007@sympatico.ca,13360090,000000120078252,5,4,,5
257319,23-SEP-11,22-SEP-11,Sharmila,,en,174.89.65.47,audrey.bradbury@sympatico.ca,13352924,000000120057841,5,5,"Nothing - everything was resolved to my satisfaction.  I was told that there had been an internet problem in my area.  Rudy, the first technician who tried to fix the problem was very encouraging, and thought the problem was resolved - the next technician said it was only a little problem and it could be fixed quite easily.  If I have any objections, it's that I spent about three hours on the phone with Bell Technicians yesterday morning, and I always find it a very tense and upsetting experience. ",5
257744,22-SEP-11,19-SEP-11,Joan,,en,76.70.80.72,scraiggardner@sympatico.ca,13318970,000000119981469,5,5,nothing joan was perfect,5
257745,22-SEP-11,08-SEP-11,Diddharth,,en,70.55.3.96,claudette_20@sympatico.ca,13177548,000000119754905,5,4,"you did it all

thank you",5
257746,22-SEP-11,21-SEP-11,Wafa,,fr,67.68.145.116,monique.pilote@bell.net,13346910,000000120044305,5,4,,5
257747,22-SEP-11,20-SEP-11,Oliver,,en,70.49.177.180,thurlom@sympatico.ca,13336258,000000120024373,3,2,,3
257748,22-SEP-11,21-SEP-11,Ali,,en,67.68.53.205,jdean@sympatico.ca,13343612,000000120052978,5,4,"I think Bell staff involved did their best to resolve my E-Mail problems.. Some times The client ( me) is slow to understand the directions being given to make internal adjustments. The best system is to allow Bell techs into the computer and reset the errors they do a good job and time could be saved on the call.
Thanks.
John Dean.. jdean@sympatico.ca",5
257749,22-SEP-11,19-SEP-11,Nejib,,fr,70.48.99.36,roxama@sympatico.ca,13318570,000000119990105,4,5,tout était correct,3
257750,22-SEP-11,20-SEP-11,Gregory,,en,67.70.104.136,arlene008@sympatico.ca,13322876,000000120004511,5,5,,5
257751,22-SEP-11,20-SEP-11,Mohamed,,en,174.91.79.243,ashinchey@sympatico.ca,13322932,000000120017991,5,3,,5
257752,22-SEP-11,20-SEP-11,Andrea,,en,174.91.79.243,ashinchey@sympatico.ca,13322934,000000120020324,5,5,,5
257753,22-SEP-11,20-SEP-11,Patrice,,en,174.91.79.243,ashinchey@sympatico.ca,13322930,000000120019146,5,5,,5
257754,22-SEP-11,21-SEP-11,Zoubeir,,fr,174.92.245.2,allosue@sympatico.ca,13338152,000000120042618,5,5,"En fait Zoubeir a fait un très bon travail mais le plus gros du travail a été effectué par Hedi (# agent XX542)et j'aurais apprécié compléter un rapport pour Hedi aussi. Je complète le présent rapport pour Zoubeir mais je tiens à exprimer ici mes commentaires pour Hedi qui est un employé exemplaire, rapide, vif, poli, attentionné, patient et très connaisseur, compétent et professionnel dans son travail. Hedi est un exemple à suivre pour vos autres agents et je vous encourage même à diriger Hedi comme formateur chez Bell. J'ai été réellement impressionnée par son approche et son travail. Il inspire énormément confiance aux clients aussi. Hedi est un GRAND PLUS pour votre entreprise! Félicitations Hedi!",4
257755,23-SEP-11,20-SEP-11,Will,,en,70.26.61.54,chellstrom000@sympatico.ca,13324356,000000120005595,5,5,,5
257756,23-SEP-11,21-SEP-11,Eliena,,en,174.94.13.231,gary.woodward2@sympatico.ca,13342206,000000120027256,2,1,MY PROBLEM WAS RESOLVED AFTER I ASKED TO BE TRANSFERRED TO A CANADIAN REPRESENTATIVE OR SUPERVISOR. THE SUPERVISOR IN INDIA CALLED ME BACK AT AN AGRRED TIME AND PROBLEM WAS QUICKLY RESOLVED QUICKLY.,2
257757,23-SEP-11,20-SEP-11,Jean Paul,,fr,64.229.101.27,ddaveluy@sympatico.ca,13325264,000000120021520,5,5,,5
257758,23-SEP-11,20-SEP-11,Aaron,,en,65.95.28.88,jonboy@sympatico.ca,13329066,000000120002767,4,4,A little more knowledge of the cause(s) of my problem..,3
257759,23-SEP-11,22-SEP-11,Antony,,en,70.26.120.97,Jweishar@sympatico.ca,13351842,000000120078293,3,4,Stop changing my log in password for wireless even if you believe it is not secure ,3
257760,23-SEP-11,22-SEP-11,Gavin,,en,70.53.87.127,shulist3@sympatico.ca,13363812,000000120070787,4,4,I would like to see your tech. support be here in Canada not in another country. If  Bell is a Canadian company should it not support the Canadian population. ,4
257761,23-SEP-11,22-SEP-11,Arbi,,fr,69.159.90.254,tremblaypelletier@sympatico.ca,13364880,000000120057525,5,5,,4
257762,23-SEP-11,22-SEP-11,Ali,,en,76.65.158.240,syring71@sympatico.ca,13364428,000000120053694,5,5,"first agent, on hold longer than I liked
second agent, amazing!",4
257763,23-SEP-11,08-SEP-11,Maurice,,en,184.145.100.128,brewersdelight@sympatico.ca,13176840,000000119731526,2,1,"a)have agents who can actually coordinate service call to home;
b)have agents who specialize in service in new subdivisions/areas with fibre optics;
c)have real people call customers if Bell changes an appointment (vs automated msg);
d)before cancelling ANY service, have a real person look at the account to make sure it is appropriate;
e)let customer care agents call customers back so that customer do not have to stay on hold for hours;
f)when customers call executive services, return their call; and,
g)customer service agents should have access to ALL of customer's services under one account so that a customer does not get transferred from one dept to another and to ensure all services are considered when making appointments/canceling service. 
",
257764,23-SEP-11,22-SEP-11,Chantal,,en,69.157.127.136,sal.muzzi@sympatico.ca,13363398,000000120054579,4,4,N/A,4
257765,23-SEP-11,22-SEP-11,Arun,,en,64.228.143.236,jim.wrigley@sympatico.ca,13358040,000000120059234,4,4,,3
257766,23-SEP-11,20-SEP-11,Kathy,,en,69.157.53.170,jackst.amour@sympatico.ca,13328180,000000120020467,3,4,bad phone connectios>>>lol 2 of them,4
257767,23-SEP-11,21-SEP-11,Noureddine,,fr,67.68.227.238,michel6345@bell.net,13346610,000000120044643,5,5,,5
257768,23-SEP-11,22-SEP-11,Kevan,,fr,70.49.65.22,mruel03@sympatico.ca,13361118,000000120067994,5,4,RIEN,5
257769,23-SEP-11,22-SEP-11,Partha,,en,174.91.109.227,cifellc@sympatico.ca,13354146,000000120076876,,,I didn't make the call..  ,
257770,23-SEP-11,22-SEP-11,Sonia,,fr,184.144.220.20,anliqui@sympatico.ca,13352664,000000120057188,5,5,,5
257771,23-SEP-11,20-SEP-11,Carolina,,en,65.92.189.11,the.huestons@sympatico.ca,13336164,000000120004577,4,4,,4
257772,23-SEP-11,22-SEP-11,Mahesh,,en,74.12.87.158,ladypaula@sympatico.ca,13359170,000000120069729,5,3,,5
257773,25-SEP-11,24-SEP-11,Karingula,,en,70.29.232.97,suzanneblack@sympatico.ca,13387386,000000120113210,2,1,"I tried to tell Bell about a fraudulent e-mail purporting to be from Bell, but Bell was not interested.  Doesn't make me trust Bell.",2
257774,25-SEP-11,24-SEP-11,Imran,,fr,184.144.175.117,mike.jephcott@sympatico.ca,13385074,000000120112738,5,5,,5
257775,25-SEP-11,24-SEP-11,Sami,,en,184.148.177.81,newton4@sympatico.ca,13385514,000000120114439,4,4,"Your agents should listen to what the customer is saying the problem is.
In my case I was setting up a second email account on Microsoft Outlook. I told the agent that I was unable to connect. The agent then started asking me if I would like to set up the email account. Then started instructing how to due that. When I stated again that I had already setup the account but was getting errors, they stopped. Then reviewed my settings and found I had not spelled ""sympatico"" correctly",5
257776,25-SEP-11,24-SEP-11,Gregorio,,en,70.24.209.140,davidpollock@bell.net,13381132,000000120108387,5,5,,5
257777,25-SEP-11,24-SEP-11,Mohammed,,en,174.89.112.196,gerald.rowat@sympatico.ca,13382290,000000120120534,2,2,When an appointment is made for a serviceman to come it should be fulfilled.,2
257778,25-SEP-11,24-SEP-11,Mohamed Nidhal,,fr,70.30.170.186,er.fortin@sympatico.ca,13381844,000000120107750,5,5,,5
257779,25-SEP-11,22-AUG-11,Giovanni,,en,65.92.188.212,ernie.davis@sympatico.ca,12976263,000000119344450,3,5,,5
257780,25-SEP-11,24-SEP-11,Amany,,fr,174.93.225.240,pierre.mercier22@sympatico.ca,13385972,000000120113230,5,5,,4
258254,23-SEP-11,19-SEP-11,Sayeeduddin,,en,70.49.177.211,dfew@sympatico.ca,13309310,000000119994990,2,2,"Customer service agents should be speak clear english.  I spent an hour that could have been dealt with in 15mins because i could not understand the agent, resulting in numerous retyping and correcting lines i was requested to type.  I indicated i could not understand the individual numerous times and was not offered another agent.  I was very patient but it was to the point of frustration i finally hung up.  Rebooted the computer, reattached the wireless and it worked for me.  Seems it needed rebooted after changes were made etc.  There was no assistance with the Speedstream router which is a Bell product, however i was told it was not Bell's responsibility.  Was transferred to another agent i could not understand because of very ""heavy"" accent and finally hung up.  A call was returned and i indicated no more assistance to the agent who again i could not understand.  ",2
258255,23-SEP-11,21-SEP-11,Cathrine,,en,70.51.168.8,k1k828@sympatico.ca,13344438,000000120028521,5,5,,5
258256,23-SEP-11,22-SEP-11,Silverious,,en,67.70.153.123,kuddenberg@sympatico.ca,13359072,000000120075737,5,5,,4
258257,24-SEP-11,22-SEP-11,Nas,,en,173.230.184.130,rewillia@sympatico.ca,13362738,000000120061582,3,3,"3 or 4 weeks prior, ""Kevin"" (in the Sympatico area) had proposed a suspension of internet fees for 6 months. The person I was dealing with was concerned with a current monthly charge. My internet actions were emails from friends that I hadn't yet notified that I had a new email address (gmail). So I reverted to my request a month before to terminate my Sympatico participation.  ",2
258258,24-SEP-11,22-SEP-11,Roshan,,en,65.92.40.187,ciav@sympatico.ca,13354136,000000120074417,5,5,,5
258259,24-SEP-11,23-SEP-11,Jose,,en,68.171.231.16,boudreaubl@sympatico.ca,13367461,000000120089646,5,5,Nothing more,5
258260,24-SEP-11,23-SEP-11,Nizar,,fr,69.157.174.224,jcjcordeau@bell.net,13371728,000000120098283,5,5,,4
258261,24-SEP-11,23-SEP-11,Mariem,,fr,76.68.168.230,jean_ducharme@sympatico.ca,13371802,000000120090702,5,5,rien,5
258262,24-SEP-11,23-SEP-11,Murali,,en,184.147.207.186,little95@sympatico.ca,13373454,000000120080303,1,1,Bring the business back to Canada.  I solved the problem myself.  The agent in India wasted 45 minutes of my time and gave a ridiculous answer at the end.,2
258263,24-SEP-11,23-SEP-11,Jamie,,en,184.146.135.47,jolamontagne@sympatico.ca,13372298,000000120103813,5,5,N/A,5
258264,24-SEP-11,23-SEP-11,Julio,,en,70.26.4.65,dhaig@sympatico.ca,13369116,000000120088161,2,1,"Have the test centre call back within 30 minutes as promised.  The later call plus another that you did not record was because the issue was not resolved.

Also provide training to 1st line support to help them recognize technically competent customers.  I explained to the tech that the DSL and ATM were up and that it was a PPPoe authorization problem, but he still asked about which version of Windows I was using.

Since my authorization started failing when I was out of the house it is obvious I didn't change anything.  Provide better information about systemic failures to 1st line support. The support agent mentioned that the test centre knew about the issue.  These 2 facts allow me to conclude that there was an failure in the servers in Ottawa that deal with authorization,  but it took a long time for the agent to learn about it.",1
258265,24-SEP-11,23-SEP-11,Naveed,,en,174.93.171.122,merjoe@sympatico.ca,13374454,000000120082174,4,4,"Nothing - the service was good, professional and quick.",5
258266,24-SEP-11,23-SEP-11,Jermelyne,,en,65.93.45.62,bobsprague@sympatico.ca,13367422,000000120084423,5,5,Put me thru to Canada on request,4
258267,24-SEP-11,21-SEP-11,Imen,,fr,174.89.167.158,ddaf@sympatico.ca,13340820,000000120047916,3,,Il faudrait peut-être que votre département de facturation fonctionne mieux car je doit téléphoner aux deux mois !!!,
258268,24-SEP-11,22-SEP-11,Inobel,,en,174.88.40.232,rav4@sympatico.ca,13362526,000000120055197,5,5,,5
258269,24-SEP-11,23-SEP-11,Kalthoum,,fr,69.157.90.191,normand_houde@sympatico.ca,13375352,000000120089462,5,5,,5
258270,24-SEP-11,23-SEP-11,Alex,,en,216.209.225.24,cariboulakeland@sympatico.ca,13367786,000000120088037,3,1,I had difficulty understanding Alec,2
258271,24-SEP-11,23-SEP-11,Sharon,,en,70.49.19.132,dallen003@sympatico.ca,13368684,000000120091553,4,4,,4
258272,24-SEP-11,23-SEP-11,Ashwini,,en,174.95.21.180,b.royston@sympatico.ca,13366990,000000120097634,5,5,,5
258273,24-SEP-11,23-SEP-11,Genevieve-Marie,,en,76.68.23.155,betty.nemerson@sympatico.ca,13367260,000000120097647,5,5,"Nothing better ... I was happy to talk with a rep from Canada, and not another country",5
258274,24-SEP-11,23-SEP-11,Jaime,,en,184.146.75.203,wwrnash@sympatico.ca,13378758,000000120094065,3,1,,1
258275,24-SEP-11,23-SEP-11,Ivan,,en,70.31.121.248,ted.weinstein@sympatico.ca,13378014,000000120096829,5,5,Nothing,5
258276,24-SEP-11,23-SEP-11,Abdallah,,fr,184.145.219.145,raymond.baribeau@bell.net,13376180,000000120103908,5,5,,4
258277,24-SEP-11,23-SEP-11,Karim,,en,76.67.168.57,lougrady@sympatico.ca,13373562,000000120086016,5,5,"none whatsoever,the peoples I talk to were very nice and helpfull",5
258278,24-SEP-11,23-SEP-11,Alex,,fr,174.95.28.25,martin.champagne@sympatico.ca,13374142,000000120083906,5,5,,5
258279,24-SEP-11,23-SEP-11,Ali,,en,76.71.30.107,jacquies.parrots@sympatico.ca,13371526,000000120085528,5,4,,4
258280,24-SEP-11,23-SEP-11,Carlton,,en,76.69.55.3,markford2000@sympatico.ca,13374108,000000120088374,5,4,The tech. people were friendly understanding and helpful. They resolved my issue in a timely fashion and all is working well.,5
258281,24-SEP-11,23-SEP-11,Edwin,,en,174.91.119.171,jimcara@sympatico.ca,13371994,000000120082344,4,3,,5
258282,24-SEP-11,23-SEP-11,Grace,,en,74.15.38.232,wanderson@bell.net,13378586,000000120103362,5,5,Had a little trouble understanding her a times.,5
258283,24-SEP-11,21-SEP-11,Siddiqui,,en,64.231.167.150,ron.pegbird@sympatico.ca,13348924,000000120034743,3,1,Technician was unable to resolve our difficulty for getting onto Netflix,4
258284,24-SEP-11,23-SEP-11,Pau,,en,65.92.40.243,ryelee@sympatico.ca,13376812,000000120088765,5,5,"Automatically put my internet rebate credit onto my Bell Bundle bill to save me the 18 minute call time.
Thanks for asking.",4
258285,24-SEP-11,23-SEP-11,Nas,,en,74.15.81.25,frost7@bell.net,13370214,000000120096815,5,5,,5
258286,24-SEP-11,23-SEP-11,Krishnan,,en,174.95.100.138,maddieleroy@sympatico.ca,13373798,000000120099545,5,5,nothing - Krishnin was great.  I never have an issue with tech support for internet/email .  I find I am never as satisfied when using the support for phone/tv.  I think those services  need a little streamlining.,4
258287,24-SEP-11,23-SEP-11,Joyce,,en,174.95.15.189,agnesh@sympatico.ca,13366220,000000120085675,5,5,,5
258288,24-SEP-11,23-SEP-11,Ramzi,,fr,69.157.20.171,pronovost.marcel@sympatico.ca,13375984,000000120089073,2,3,,4
258289,23-SEP-11,22-SEP-11,Manonmani,,en,64.231.7.69,dmrousson@sympatico.ca,13355212,000000120066209,5,5,everything was fine,5
256806,23-SEP-11,22-SEP-11,Matthew,,en,74.15.251.71,m.mcgee6@sympatico.ca,13359880,000000120074400,4,4,"I talked to 4 or 5 people. I called the number given on a letter, and was quickly redirected to different people who tried their best to figure out how to look after me.
All were polite but it took an awfully long time to get back to the original place and order the hub",4
256807,23-SEP-11,21-SEP-11,Thorat,,en,67.70.206.41,bjniven@sympatico.ca,13339132,000000120037872,4,4,"Connection to one representative was not clear. 1. her accent; 2. headphone gives distorted sound, not loud enough. Together this makes communication difficult.",5
256808,23-SEP-11,22-SEP-11,Mariem,,fr,76.65.166.68,claudelachapelle1@sympatico.ca,13354226,000000120055111,4,4,,4
256809,23-SEP-11,22-SEP-11,Med Amine,,fr,76.64.145.60,rboisvert@bell.net,13362582,000000120065611,5,5,,5
256810,23-SEP-11,22-SEP-11,Andrea,,en,65.93.92.163,david.cowley@bell.net,13354774,000000120077885,2,1,Get my wireless internet working.,2
256811,23-SEP-11,22-SEP-11,Alex,,en,70.27.232.85,amorwood@sympatico.ca,13352496,000000120055707,5,5,,5
256812,25-SEP-11,19-SEP-11,Gerald,,fr,70.48.95.210,philippecouture72@sympatico.ca,13317400,000000119988606,5,5,,5
256813,25-SEP-11,24-SEP-11,Umesh,,en,69.158.77.218,hal.murphy@sympatico.ca,13382536,000000120120231,4,4,all good,4
256814,25-SEP-11,23-SEP-11,Matthew,,en,65.93.196.181,peter.devine@sympatico.ca,13375742,000000120085809,1,1,Could not understand the service representative,1
256815,25-SEP-11,16-SEP-11,Khan,,en,65.92.112.225,serge.poirier@sympatico.ca,13286122,000000119921910,2,2,"The ID & password no longer worked within Outlook so your tech created an e-mail account within Outlook. Now I dont have direct access to my contacts, I have to clik on a box with various options to select an adress to send an e-mail.",4
256816,25-SEP-11,22-SEP-11,Wided,,fr,64.229.60.250,mnprimeau@sympatico.ca,13360974,000000120056683,3,4,,3
256817,25-SEP-11,24-SEP-11,Ashwini,,en,70.50.210.236,djsheridan@sympatico.ca,13381412,000000120113182,3,3,,4
256818,25-SEP-11,24-SEP-11,Priyanka,,en,70.50.210.236,djsheridan@sympatico.ca,13381414,000000120110884,4,4,,4
256819,25-SEP-11,22-SEP-11,Divya,,en,174.88.51.206,mancini.alexandra@sympatico.ca,13360008,000000120076950,5,4,,5
256820,25-SEP-11,24-SEP-11,Francis,,en,76.66.125.146,btay@bell.net,13380364,000000120115750,1,1,Get some professional people to help us out when we call!!! I'm still getting calls everyday telling me they're coming over to install my internet even though it's over a month since I've had service again! and when I call to tell the rep. to put a stop to this then I get a call again the next day!!! They're not listening to me! I also got 7 times in the mail stickers to send my modem back!! STOP THE TELEPHONE CALLS & STOP SENDING ME LETTERS ABOUT THE MODEM! You people at Bell are SOOOOOO UNPROFESSIONAL & DEAF!!!! STOP IT NOW!!!,1
256821,25-SEP-11,23-SEP-11,Bob,,en,65.95.129.52,mejo74@bell.net,13374396,000000120084535,1,1,You could have fixed the speed problem like I asked!!!!!!!!,1
256822,25-SEP-11,24-SEP-11,Ricardo,,en,67.68.52.16,gglockerbie@sympatico.ca,13382310,000000120118523,5,5,,5
256823,25-SEP-11,24-SEP-11,Bernard,,en,76.68.39.31,nbello@sympatico.ca,13385482,000000120117037,4,3,The people anwering the phone are helpful and very polite but still the recurring problem of a very unstable internet connection remains and sometimes is painfully slow when it works,3
256824,25-SEP-11,29-JUL-11,Mindy,,en,70.49.177.53,pfurtscheller@bell.net,12747495,000000118819594,5,5,Your in-line agent by the first name of Karen is exceptionally helful,5
256825,25-SEP-11,22-SEP-11,Cesar,,en,174.95.208.190,katmando@sympatico.ca,13358738,000000120076210,1,1,"Cesar was lovely to deal with but the fact Bell seems to have no idea about non MS product is hard to fathom.  Many people don't use MS.  My browser and mail system of choice is Mozilla Firefox and Thunderbird), which is not small time.

Cesar felt it was not Bell related (I was unable to send out email as the recipients' addresses were wrong, which was not the case) but rather the fault lay with Thunderbird's.  

The problem turned out to be something your rep could have sussed out while he was searching through Account Settings or Options but he missed it entirely. At the end of the day, I was able to figure out the problem by ""googling"" it.  The problem was not Thunderbird related at all.",5
256826,25-SEP-11,24-SEP-11,Pavan,,en,70.48.64.46,tduch@bell.net,13387520,000000120118986,5,3,"The issue was very deep infections.  Pavan did a lot of clean up and was extemly pleasant.  Highly recommended!
Thank you!
Elizabeth Duch ",5
256827,25-SEP-11,23-SEP-11,Selene,,en,70.48.255.235,gisele_dale@bell.net,13370568,000000120082509,4,1,"Since it's already the 24th of September and i""m still able to access internet when it was suppose to be temorary disconnect from Sept 9th, 2011 - March 9th, 2012; I sure hope that there will be a $0 charge for internet come the October 10th bill.  I have called at least 3 times about this already.  If I find there is a charge on my bill at that time I will have to find another internet provider or you will have to give me Sept 2011 - march 2012 internet FREE.  My finances are tight and that's why i suggested temporary holding the internet service.
So with that being said there should not be any charge on my bill for internet October 10, 2011.  thanks",2
256828,25-SEP-11,24-SEP-11,Ines,,fr,174.91.192.182,samcherif@sympatico.ca,13386766,000000120113734,4,4,,5
256829,25-SEP-11,24-SEP-11,Soumaya,,fr,67.70.84.59,jean.methot@sympatico.ca,13383104,000000120109269,5,4,rien,5
256830,25-SEP-11,23-SEP-11,Amir,,fr,76.65.100.88,mariette.chalifoux@sympatico.ca,13374024,000000120096139,4,5,Rien,5
256831,25-SEP-11,24-SEP-11,James,,en,76.67.104.88,leejane@bell.net,13384108,000000120115518,5,5,James was very helpful and understanding,5
256832,25-SEP-11,23-SEP-11,Elyes,,fr,174.89.230.83,alachance000@sympatico.ca,13366308,000000120102628,3,4,,4
256833,25-SEP-11,22-SEP-11,Manel,,fr,70.49.77.47,mart.g@sympatico.ca,13360318,000000120059115,5,5,Je ne vois rien,5
256834,25-SEP-11,23-SEP-11,Daniel,,fr,69.156.214.141,nic.valiquette@sympatico.ca,13375212,000000120085268,5,5,,5
256835,25-SEP-11,24-SEP-11,Hector,,en,70.51.73.194,delliott11@bell.net,13381236,000000120113436,3,2,bridged the language barrier,2
256836,25-SEP-11,24-SEP-11,Salvador,,en,64.229.26.165,hannah8@sympatico.ca,13382568,000000120115095,4,4,,4
256837,25-SEP-11,24-SEP-11,Sami,,en,70.24.27.43,tom.warburton@sympatico.ca,13387690,000000120112859,5,3,,5
256838,25-SEP-11,23-SEP-11,Juan Carlos,,en,70.24.164.214,randerson52@bell.net,13376150,000000120099789,,1, I do not have a problem yet.when I do I will call you,1
256839,25-SEP-11,24-SEP-11,Brenda,,en,70.51.155.7,ji.rong@sympatico.ca,13383258,000000120120300,5,5,,5
257320,26-SEP-11,25-SEP-11,Gunson,,fr,174.89.165.174,martin.boudreau@sympatico.ca,13392384,000000120123688,4,3,"En attente d'un modem par courrier !

J""aimerais m'inscrire pour le fibre (Tv)
malheureusement personne est capable de confirmé la date de la mise en service à Laval ? 

J'ai souvent des problèmes avec l'internet car je suis à la fin de la loop du DMS St-Rose.

Client pour la fibre ............ ",5
257321,26-SEP-11,20-SEP-11,Irfan,,en,70.49.173.54,berndwidenhorn@sympatico.ca,13323356,000000120019240,4,4,"Everything went very well, perhaps the time it took to resolve. But, it was difficult.",5
257322,26-SEP-11,25-SEP-11,Anis,,fr,70.26.222.60,croteau30@sympatico.ca,13389616,000000120122365,3,,"Je ne suis pas certain que la correction ce fera sur la prochaine facture car il faut souvent rappeler pour des corrections non faites

Le représentant ne parlait pas durant ses périodes de réflexion ou d'action sans m'aviser qu'il serait un moment s'en me parler

C'est moi qui disait tjrs ETES VOUS LA",
257323,26-SEP-11,24-SEP-11,Samantha,,en,207.188.74.106,allanwexler@sympatico.ca,13379514,000000120113915,1,1,provided an on site technical person who ensured that I had internet service,2
257324,26-SEP-11,25-SEP-11,Walid,,fr,184.145.170.170,real.beaulieu@sympatico.ca,13393556,000000120131211,4,4,,5
257325,26-SEP-11,24-SEP-11,Oscar,,en,70.26.128.150,kdsh444@sympatico.ca,13383746,000000120117747,4,1,,3
257326,26-SEP-11,25-SEP-11,Youssef,,fr,174.91.208.227,brulef@sympatico.ca,13389206,000000120128728,4,4,,4
257327,26-SEP-11,25-SEP-11,Mohammed,,en,216.221.72.177,gmajoros@bell.net,13390606,000000120130030,4,4,,5
257328,26-SEP-11,25-SEP-11,Revathi,,en,70.30.76.31,ruthhogg@sympatico.ca,13393873,000000120129892,5,5,,5
257329,26-SEP-11,15-SEP-11,Nancy,,en,205.193.82.252,jenniferlegue@bell.net,13267524,000000119894587,4,4,,2
257330,26-SEP-11,25-SEP-11,Sondes,,fr,74.14.208.134,mdeslaur@sympatico.ca,13392502,000000120123678,5,5,"Rien de plus, tout a bien été",5
257331,26-SEP-11,25-SEP-11,Carlton,,en,74.12.225.213,f.blaha@sympatico.ca,13390232,000000120122835,4,4,,4
257332,26-SEP-11,10-SEP-11,Melanie,,en,64.231.116.21,sthomsen@sympatico.ca,13208872,000000119791199,3,2,"Telephone conversation was fine with the bell employee.  We are just tired of the high prices and watching them continually climb.  We are unfortunate where we live as Bell is the only service available to us.  Trust me, if we could switch to Cogeco today for everything (phone, internet and add TV) I would!!! It would be so much cheaper.  Bell needs to learn to become more competitive and give its loyal customers a break!!",2
257333,26-SEP-11,22-SEP-11,Vijay,,en,67.71.136.231,paul.ennis@sympatico.ca,13361896,000000120066586,3,3,"vijay solved the problem but then proceeded to try to sell me something i did not want
he refused to listen to my concerns and did not realize my name was not l roebuck",3
257334,26-SEP-11,24-SEP-11,Ameer,,en,216.191.37.2,pmkusicki@sympatico.ca,13386034,000000120113162,5,4,,4
257335,26-SEP-11,24-SEP-11,Gloria,,en,165.154.39.237,thyndman@sympatico.ca,13387636,000000120110981,1,1,"bell shut off my internet(mistake on your part) and it could not be turned back on for 2-3 days. daughter home from university could not do homework, I could not conduct my buiss over weekend and no matter what no one could help me. Dont know even yet if it is back on? By the end of the week I am changing servers for Home, Buiss, and even my Mobile, I have been a loyal customer for almost 30 years never even late on a bill. O well guess thats how it works when the ""big guys"" don't care about the little people anymore. Guess the joke was on me. Ha! Ill try giving my $ 400.00 a month (all my Bell services)to another company and see if they will treat me any better. Got nothing to lose already know how I get treated here. Can't say it was a pleasure doing buissiness. Thanks for nothing. Tim Hyndman",1
257336,26-SEP-11,25-SEP-11,Jose,,en,70.31.69.210,william.buyers@sympatico.ca,13394868,000000120130598,4,4,"Ensure that my modem does not become unconfigured - when I am NOT using it.

Hence I could avoid time-consuming call to Bell support.",4
257337,26-SEP-11,25-SEP-11,Med walid,,fr,184.148.178.126,jtsjmd@bell.net,13391462,000000120128423,3,3,"Il est absolument inconcevable qu'un ""système"" augmente une facture de plus de 150 $ sans vérification. Nous sommes totalement insatisfaits du service que nous avons reçu de Bell lors de notre déménagement: le service téléphonique n'a pas été changé à la date promise - 2 erreurs plutôt qu'une, changement de numéro de téléphone sans pré-avis, renseignements trompeurs concernant les forfaits internet, surfacturation injustifiée pour le transfert de service internet, bref, mauvais service sur toute le ligne.
De plus, il est inacceptable qu'une compagnie canadienne ait recours à des centres de service téléphonique outre-mer, nonobstant que le service offert soit de bonne qualité ou non - raison de plus d'explorer les alternatives chez vos compétiteurs!",1
257338,26-SEP-11,22-SEP-11,Suraj,,en,70.49.239.138,barryh@bell.net,13353108,000000120078842,4,5,"The Tech person's english was about a 6 on a scale of 10...needs some more ""work"".",5
257339,26-SEP-11,19-SEP-11,Temsu,,en,65.92.95.157,rttrudy@sympatico.ca,13318644,000000119997383,5,5,,5
257340,26-SEP-11,15-SEP-11,Salvador,,en,184.151.63.215,miarocci@sympatico.ca,13270274,000000119913156,1,1,After 3 different phone calls are problem was not addressed. We were without internet service for almost 2 weeks after being asked to switch over to the turbo hub. No one seemed to know what I was talking about.,1
257341,26-SEP-11,25-SEP-11,Danny,,en,74.15.138.83,patriciachiricosta@sympatico.ca,13393182,000000120123424,5,5,,4
257342,26-SEP-11,23-SEP-11,Omer Ahmed,,en,70.30.132.78,j_mcleod69@bell.net,13371472,000000120102681,4,4,"RE: #4 - Although my latest customer service call went well, my time with Bell over the last 2+ yrs has been abysmal.  Constant loss of signal, billing issue after issue after issue, so many issues I can't remember them all anymore.  And, the attitude from more senior levels of 'customer service' has always been "" 'too bad, so sad about your luck'...you enjoyed a discount for one year on your services so you be happy with that.""  We are currently in the process of switching all of our services, save maybe internet - and that's only because I don't want to change my e-mail address again, so NO, I WILL NEVER RECOMMEND BELL TO ANYONE AND CURRENTLY DISCOURAGE PEOPLE FROM GOING WITH BELL. ",1
257343,26-SEP-11,24-SEP-11,Hector,,en,70.50.105.249,m.schmidt@sympatico.ca,13384514,000000120115167,4,4,,4
257344,26-SEP-11,25-SEP-11,Gautham,,en,70.29.232.26,david.carruthers@sympatico.ca,13389756,000000120121682,1,1,Have your teck listen to me instead of forgig ahead again and again. I realised that my computer was at fault and not my settings or internet connection. When I got finished with him after at least two hours I simply shut down my computer and rebooted it . Everything worked fine. I realised  that my laptop was working fine and told him so and it made sence that it was my computer,5
257345,26-SEP-11,16-SEP-11,Youssef,,fr,65.92.142.142,rogmer@sympatico.ca,13285624,000000119926677,5,5,,
257781,24-SEP-11,23-SEP-11,Cesar,,en,65.95.182.125,vernhr@bell.net,13378436,000000120096651,5,5,,5
257782,24-SEP-11,23-SEP-11,Mudilyar,,en,68.146.78.91,duncsmac@sympatico.ca,13369496,000000120085106,5,5,,5
257783,24-SEP-11,22-SEP-11,Shobha,,en,70.49.28.207,weberjj@sympatico.ca,13365288,000000120079817,4,4,,3
257784,24-SEP-11,23-SEP-11,Gloria,,en,70.54.104.44,ramalho2000@bell.net,13376138,000000120098418,5,5,,5
257785,26-SEP-11,25-SEP-11,Cherfeddine,,fr,65.92.250.134,desmaraispa@sympatico.ca,13389860,000000120126509,5,5,"Le modem etait défectueux,il a étét remplacer rapidement.Pourriez-vous me faire parvenir le guide de référence pour le modem installé.( modem gris)",5
257786,26-SEP-11,13-SEP-11,Rahma,,fr,74.15.231.141,pierre.sylvain7@sympatico.ca,13244038,000000119836975,5,4,je viens d'attendre deux semaines avant de répondre pour Être sur que le service est bon .après 5 visites tout fonctionne normalement. ,4
257787,26-SEP-11,23-SEP-11,Maryssa,,en,70.26.173.50,sam.botsikos@sympatico.ca,13376920,000000120095795,5,5,Include an explanation with the billing why the defference in charges and this would have avoided the call totally.,5
257788,26-SEP-11,16-SEP-11,Robert,,en,70.24.54.183,helenabirt@bell.net,13280024,000000119935629,1,1,"Provide a link so customers can reach SOMEONE who can answer questions about an entire bundled package instead of different links for phone, internet, TV and billing information.",1
257789,26-SEP-11,25-SEP-11,Med Wacef,,fr,76.65.251.36,ajlauziere@sympatico.ca,13388566,000000120130857,5,5,tout était parfait,5
257790,26-SEP-11,23-SEP-11,Pascal,,en,24.57.136.139,ptangney@sympatico.ca,13376002,000000120099771,4,1,I felt the attitude was just wait and the problem will resolve itself.  No one else had called to complain so lets wait and see.  So far I still haven't had a call saying the problem is resolved.  ,3
257791,26-SEP-11,25-SEP-11,Anne-Marie,,fr,50.100.105.54,DANIELBLANCHETTE@sympatico.ca,13388362,000000120126435,5,5,,5
257792,26-SEP-11,25-SEP-11,Walter,,en,174.89.128.18,keith.fagan2@sympatico.ca,13391594,000000120125382,3,4,Not to talk down to a knowledgeble customer. We alsos spent too much time purging the network settings when (I believe) the problem was only a network username/password misunderstanding.,3
257793,26-SEP-11,24-SEP-11,Sujay,,en,70.54.155.193,elisabeth.arnold@sympatico.ca,13381768,000000120117788,3,2,"I called to report that I had received 2 calls from people claiming to represent companies (PCGeeks and OTS)that had received ""error messages"" from my computer and offering to help. As this seemed suspicious I called sympatico to report the calls. Your agent confirmed that these were likely fraudulent, however he did not have any advice other than not to provide any information to these callers. I wonder why sympaticio is not interested in reporting these activities to the police.",3
257794,26-SEP-11,25-SEP-11,Adeline,,en,64.231.246.51,irma72@sympatico.ca,13390958,000000120128376,5,5,Perfect in every detail,5
257795,26-SEP-11,25-SEP-11,Ines,,fr,70.29.238.209,pb.dm@sympatico.ca,13393258,000000120122338,5,4,,5
257796,26-SEP-11,25-SEP-11,Mudilyar,,en,70.29.126.159,jamesmary@sympatico.ca,13391040,000000120127454,4,4,,4
257797,26-SEP-11,25-SEP-11,Nebgha,,fr,70.26.225.106,dumontregis@sympatico.ca,13390036,000000120122079,5,5,,4
257798,26-SEP-11,17-SEP-11,Jamila,,fr,74.15.231.60,gtaille@bell.net,13291368,000000119943143,5,4,,5
257799,26-SEP-11,21-SEP-11,Frank,,en,76.71.155.127,teria@sympatico.ca,13350534,000000120043837,5,5,nothing,5
257800,26-SEP-11,25-SEP-11,Mauricio,,en,70.50.33.219,GIORDANO.16@bell.net,13388390,000000120124634,4,4,"nothing maurizo the technician was extremely helpful.
",5
257801,26-SEP-11,25-SEP-11,Samantha,,en,76.71.200.216,margaretmckyes@sympatico.ca,13392284,000000120124651,5,5,,5
257802,26-SEP-11,21-SEP-11,Joyce,,en,70.27.194.125,terriplunkett@sympatico.ca,13350538,000000120046139,2,1,"she said my internet would be re-hooked in 24 hours I had to call back to get it done, I still do not have internet",2
257803,26-SEP-11,24-SEP-11,Vijay,,en,65.93.86.33,rob.hardy@sympatico.ca,13386446,000000120108384,5,5,nothing,5
257804,26-SEP-11,24-SEP-11,Abinash,,en,70.26.164.14,batti@sympatico.ca,13380032,000000120118720,2,3,From now on I would to speak to someone who lives in Canada not foreign countries,2
257805,26-SEP-11,25-SEP-11,Ibrahim,,fr,174.89.77.9,andylulu@sympatico.ca,13388714,000000120130580,1,1,regler mon probleme,
257806,26-SEP-11,25-SEP-11,Adarsh,,en,216.191.88.210,natashiastone@sympatico.ca,13392920,000000120124128,5,2,"Customer Service Rep tried very hard to help me and was un-able to after 1hr 20 min.  He then put me to someone else who was to help me.  
Very happy with the service he gave!!! 
",4
257807,26-SEP-11,25-SEP-11,Robert,,en,70.53.49.80,mianmendonca@sympatico.ca,13392576,000000120122317,4,4,wait time for initial call could be reduced,4
257808,26-SEP-11,25-SEP-11,Adarsh,,en,216.191.88.210,natashiastone@sympatico.ca,13392922,000000120124181,1,1,Customer service Rep was very rude.... He didn't try at all to help me.  He said he would have someonce call me back and I waited till around 8:30 pm and there was still no call so I called yous back.   Very up-set with this service as I spent 2 hours on the phone and no one ended up calling me back... waste of a sunday morning.  Considering cancelling my service after this.  You really need to have customer service that understands and speeks english better!!! VERY UN HAPPY!!!,1
257809,26-SEP-11,24-SEP-11,Stephen,,en,67.70.84.30,mbehiels@sympatico.ca,13384832,000000120118451,1,1,"Have technicians on hand in Canada who understand the new Apple operating system, OS10.7 and Lion.
The technician from Indian and the one from El Salvador were absolutely useless. I wanted to know how to configure the account to get access to my email using Microsoft's Outlook program. They could not help me. I finally figured it out myself after several hours of trial and error using info from my other two computers. ",1
257810,26-SEP-11,24-SEP-11,Ashfaq,,en,70.49.2.160,ernie.field@sympatico.ca,13381872,000000120110067,5,5,,5
257811,26-SEP-11,25-SEP-11,Chad,,en,96.22.54.118,taoufik.hariz@bell.net,13394440,000000120130432,1,2,"I have been charged for a $35 long ditance calls i did not made by a third billing company 1012428  ...I called this campany and i have been told that i should complain to my local service provider which bell ...the represenattive keeped saying that is not bell issue and i should call back the other compagny , i feel prissoner in between ...just I don't trust them anymore....",3
257812,26-SEP-11,25-SEP-11,Gilberto Jose,,en,216.191.88.210,natashiastone@sympatico.ca,13392924,000000120131066,5,5,"This REP was very nice and knew what he was talking about.  He fixed my problem in 20 mins where I spent over 2hrs in the morning with someone else and the problem wasn't solved.
If it wasn't for this person I would have cancelled all my services with bell lastnight!! You should be very happy you have someone like this working for you.

If I get someone like this the next time there is a problem I will be very happy if Not... I will cancel right way.  ",
257813,26-SEP-11,14-SEP-11,Martin,,en,76.64.208.96,jwyatt7@sympatico.ca,13254278,000000119866247,5,5,,5
258290,23-SEP-11,22-SEP-11,Tarek,,fr,65.94.176.68,nicolaszago@sympatico.ca,13361442,000000120057693,1,1,"ecouter vos clients arrete de toujours penser a l argent.
aussi je trouve ridicule de supprimer la boite mail sympatico lor d une resiliation sachant que en plus je ne change pas de fournisseur je change de pays ce qui entraine la perte de mes contact la non reception de mail important que je devais recevoir.
bref a mon retour au canada je ne reprendrai pas vos service tant la deception et grande depuis 5 ans d abonement.
",1
258291,23-SEP-11,22-SEP-11,Basho,,en,64.231.66.95,mindy25@sympatico.ca,13360858,000000120072974,5,5,nothing   everthing  was  perfect. i very much  enjoyed speaking with an english  speaking  person. i  was  a real treat. wish we had  more companys  giving the jobs  bac to canadians. thank you Basho. ,5
258292,23-SEP-11,22-SEP-11,Jean,,en,174.92.143.137,june.r.hayes@sympatico.ca,13358550,000000120055938,5,5,"better get someone on the other line ,that I can understand them and they can understand me ,I have call bell a numbers of time and someone who I could not understand ,therefor I feel that, is why there are so many mistakes and ,I have talk to many other people and has the same problem's.  Thankyou",4
258293,23-SEP-11,21-SEP-11,Jason,,en,184.147.39.176,wendymoore@sympatico.ca,13351278,000000120050873,3,3,"I'll start on a positive note. Teh serviceman who showed up today (Friday) had the problem fixed quite quickly and was very pleasant.

On the other hand, we were told Wednesday night that someone would come to fix our problem Thursday sometime between 8:00 a.m. and 5:00 p.m... I waited at home the entire day and no one showed up!
My husband called again Thursday night and apparently whoever took our call neglected to set up the service call!",2
258294,23-SEP-11,22-SEP-11,Hency,,en,24.207.70.150,nora.martin@sympatico.ca,13361532,000000120073248,5,5,Nothing,5
258295,23-SEP-11,22-SEP-11,Antony,,en,24.207.70.150,nora.martin@sympatico.ca,13361534,000000120072534,5,5,Nothing,5
258296,23-SEP-11,22-SEP-11,Patrick,,en,64.231.94.251,mariasimoes@sympatico.ca,13360150,000000120067344,5,5,"I had to speak to one person regarding home phone and another regarding internet.  If one rep. could take care of all, it would same time for me and Bell.",5
258297,23-SEP-11,22-SEP-11,Imran,,en,65.92.34.43,nwilliam@sympatico.ca,13361596,000000120063557,4,1,Bell should not have changed their policy that has replaced my third party email address in the received mail header with one that now says 'sympatico.ca'. This is causing me a lot of problems and confusion among my contacts. i will switch from bell if this is not resolved ASAP. The customer care rep did a good job however and was honest about the problem -- did not try to snow me.,2
258298,23-SEP-11,22-SEP-11,Sayeeduddin,,en,70.30.31.82,lois.boyes@sympatico.ca,13359646,000000120079272,3,3,i really would like to speak with someone who can speak better english,4
258299,23-SEP-11,22-SEP-11,Kamel,,fr,67.68.216.230,mapepin1@sympatico.ca,13360070,000000120056833,4,4,rien,3
258300,23-SEP-11,22-SEP-11,Wassim,,fr,74.12.225.108,bertranddaoust@sympatico.ca,13353234,000000120057039,2,2,"Le technicien semblait avoir peu d'expérience et manquait de connaissance pour répondre à des questions qui étaient pourtant assez ""de base"".",2
258301,23-SEP-11,22-SEP-11,Praveen,,en,174.93.162.30,clarkken@sympatico.ca,13354200,000000120079726,5,4,,5
258302,23-SEP-11,22-SEP-11,Brittany,,en,70.51.31.226,nlevi@sympatico.ca,13361504,000000120072216,4,4,,4
258303,23-SEP-11,20-SEP-11,Stacey,,en,76.67.113.62,geofnjudy@sympatico.ca,13327026,000000120006937,5,4,,4
258304,23-SEP-11,22-SEP-11,May,,en,174.93.39.213,patblack@sympatico.ca,13361844,000000120068696,5,4,,4
258305,23-SEP-11,22-SEP-11,Stephen,,en,129.42.208.188,gchong@sympatico.ca,13356380,000000120063547,2,,the bell rep that was suppose to show up 8 to 12 on sept 22 did not show up.,
258306,23-SEP-11,27-SEP-10,Sophie,,fr,132.208.12.66,fanfo@bell.net,9433365,000000111620142,2,4,Donne la possiblilité aux gens de s'adresser à un agents et non à un programme préenregistré,
258307,23-SEP-11,22-SEP-11,Christopher,,en,64.228.209.219,john.pitt@sympatico.ca,13358294,000000120071922,5,5,,4
258308,23-SEP-11,21-SEP-11,Farah,,en,70.51.155.63,annafelanderrol@sympatico.ca,13338424,000000120028180,5,5,,5
258309,23-SEP-11,22-SEP-11,Kanchana,,en,174.138.192.234,awais_mk@bell.net,13352950,000000120058865,2,1,Knowledgeful representatives should be there. ,1
258310,23-SEP-11,22-SEP-11,Bradley,,fr,76.71.168.163,daniellevallieres1@sympatico.ca,13354654,000000120076657,1,1,"Il est passé un technicien chez moi hier le 22 alors que j'avais changer mon rendez-vous pour le 26 sept en AM.Il m'a laisser un feuillet pour que je prenne un autre R.V. ....J'ai téléphoner pour expliquer que j'avais déjà un R.V. le 26 en AM. Après avoir parler au répondant, j'ai attendu 35 minutes pour me faire dire qu'il me passait la bonne personne.Ce jeune homme ne me croyait pas que me R.V. était cédulé pour le 26, il me parlait en riant puis il me cédula un autre R.V. J'ai réessayé de lui ré-expliquer mais il me dit que lundi il n'y avait plus de place,je lui es dit que j'avais changer d'autres R.V. personnels parce que je savais qu'il venait en A.M. Rien à faire, je lui est même dit que ça me tentait de tout canceller et d'aller ailleurs ... Aucune réaction.",
258311,23-SEP-11,17-SEP-11,Martina,,en,70.24.98.96,Robert-Welton@bell.net,13288124,000000119955749,4,4,speak slower and more clearly.,4
258312,23-SEP-11,08-SEP-11,Lawrence,,en,67.70.28.87,david.nowell@sympatico.ca,13163560,000000119728692,4,4,"When my wife returned the defective modem to Bell at Canada Post the comment she received by the postal clerk was ""What, another one. On average we get two of these every day"" Multiply this experience by all the postal outlets across Ontario and much of Canada and the conclusion can only be that the modems suppled by Bell are of extremely poor quality. Remedial action by Bell is therefore called for!!!",4
258313,23-SEP-11,20-SEP-11,Jose,,en,174.91.1.208,lois.demers@sympatico.ca,13330502,000000120011439,5,5,,5
258314,23-SEP-11,22-SEP-11,Josue,,en,65.94.103.63,gadalor@sympatico.ca,13356272,000000120055738,5,5,"Absolutely nothing. I recently changed my cable over to Bell so now I have everything with Bell and am very happy. 
Thanks for you effeciency is dealing with my issus. ",5
258315,23-SEP-11,22-SEP-11,Elyes,,fr,70.49.65.22,mruel03@sympatico.ca,13361120,000000120078391,5,4,RIEN,5
258316,22-SEP-11,21-SEP-11,Alex,,en,64.228.70.11,weast1@bell.net,13351242,000000120045465,5,5,,5
258317,22-SEP-11,19-SEP-11,Kanchumarthi,,en,70.52.216.214,windyhollow@sympatico.ca,13321208,000000119987480,4,4,,4
256840,25-SEP-11,21-SEP-11,Budala,,en,70.53.47.132,wake1@sympatico.ca,13351194,000000120052711,3,4,"The end result was fine, but I would like to know why it took so long to get through to Bell that I was not using  the internet to the extent that I was being billed.This was over a matter of many months. In the end, I find that it was evident  that there were others  using my internet, and it was corrected, but in the meantime I could not convince Bell that this was the case.  In the end I have to compliment the agent, Alexandre Hitschfield, for getting to the bottom of the problem, he did a magnificent job.",3
256841,25-SEP-11,24-SEP-11,Abir,,fr,184.144.130.5,jeaner@sympatico.ca,13383120,000000120105897,5,5,Non.,5
256842,25-SEP-11,24-SEP-11,Salvador,,en,64.228.95.80,colleenm14@sympatico.ca,13380852,000000120110523,5,5,"Just ask me for my permission first to resolve issues by taking over my desktop to speed up the process, he was very nice and very helpful , thanks",5
256843,25-SEP-11,24-SEP-11,Jose,,en,70.54.1.114,jdknebula@sympatico.ca,13383092,000000120109236,5,5,I don't know what you could have done. Your staff are right ont op and they do a fine job. I am satisfied with all the help I get from Bell. Thats why I am staying with Bell. Thank you.,5
256844,25-SEP-11,24-SEP-11,Med Anis,,fr,70.26.184.103,andre.lasnier@sympatico.ca,13379618,000000120110832,4,5,"45 minutes, c'est trop long",4
256845,25-SEP-11,24-SEP-11,Stephan,,en,70.26.162.46,gailandcharlie@sympatico.ca,13382184,000000120110273,5,5,Nothing,5
256846,25-SEP-11,24-SEP-11,Sajid,,en,184.147.41.214,MCLEOD_61@sympatico.ca,13379166,000000120120172,5,5,I really had no fault to find at all.  Perhaps a lilttle trouble understanding the accent of Saidja but we managed just fine.,5
256847,25-SEP-11,23-SEP-11,Visakan,,en,65.93.196.181,peter.devine@sympatico.ca,13375744,000000120084331,1,1,"Could not understand the service representative. I was continually asking him to repeat his questions and had to repeat my concerns multiple times.
This has nothing to do with why I actually called and am very upset with my service.",1
256848,25-SEP-11,24-SEP-11,Marwa,,fr,70.55.185.179,michellortie@sympatico.ca,13385054,000000120112098,5,5,Rien c'est perfect. ,5
256849,25-SEP-11,14-SEP-11,Oussama,,fr,69.156.87.91,nicolegagnon2@sympatico.ca,13257176,000000119867092,4,4,,4
256850,25-SEP-11,24-SEP-11,Christopher,,en,65.94.214.47,valleymaw@sympatico.ca,13387862,000000120113490,4,5,"I was to get a refund from Aug. 9th.
For over 2 weeks on internet. When it was the bell's fault and not mine. I got my bill with no refund.Not happy.
Jessie Smith",
256851,25-SEP-11,23-SEP-11,Charles,,fr,174.91.187.20,surette_29@sympatico.ca,13377780,000000120094642,5,4,,5
256852,25-SEP-11,24-SEP-11,Jamila,,fr,67.68.222.180,themar@sympatico.ca,13387602,000000120116618,4,4,,4
256853,25-SEP-11,08-SEP-11,Gregory,,en,70.54.21.119,pandome@sympatico.ca,13185188,000000119733445,5,5,Nothing. Everything was excellent.,5
256854,25-SEP-11,24-SEP-11,Catherine,,en,65.95.147.179,ljrs@bell.net,13384308,000000120106460,5,5,"Not charged me such a high monthly fee this past month. I was almost thinking it was time to change over to Cogeco to get a better price. However, the customer service people I dealt with were friendly, efficient and accommadating.",4
256855,25-SEP-11,23-SEP-11,Maryssa,,en,72.12.190.16,alfred.wing@sympatico.ca,13366394,000000120086567,5,5,Maryssa did not need to change a thing in looking after my telephone intertnet billing. ,3
256856,25-SEP-11,24-SEP-11,Mauricio,,en,76.64.161.178,mbooth000@sympatico.ca,13384850,000000120111750,4,4,,4
256857,25-SEP-11,22-SEP-11,Mohamed,,en,76.71.204.240,alfredo.conde@sympatico.ca,13352358,000000120071009,1,1,,
256858,25-SEP-11,22-SEP-11,Med amir,,en,76.71.204.240,alfredo.conde@sympatico.ca,13352356,000000120071943,4,4,,4
256859,25-SEP-11,20-SEP-11,Kevin,,en,174.91.201.113,ishayek@bell.net,13328048,000000120025106,1,1,"I have been a Bell subscriber for 40 years. Unfortunately Bell is no longer the good service provider it used to be. Your employees did the best they could to help. However their hands are tied with the decisions taken by the company and IT executives, in most cases designed to serve the convenience of the company to the detriment of the subscribers. Your recent changes to your email smtp server is an ill-conceived and poorly communicated move

very disappointed

rouben ishayek",2
256860,25-SEP-11,22-SEP-11,Mahender,,en,206.172.98.51,margivar.heissler@sympatico.ca,13360132,000000120058344,5,5,"with all due respect for the expertise of the technician, it was sometimes difficult to understand him, which caused a few misunderstandings",4
256861,25-SEP-11,24-SEP-11,Radhika,,en,70.50.88.9,poohpah@sympatico.ca,13386054,000000120110621,4,4,,4
256862,25-SEP-11,24-SEP-11,Mauricio,,en,67.71.140.124,pakelly@bell.net,13385712,000000120109511,5,5,,5
256863,25-SEP-11,21-SEP-11,Cori,,en,70.27.77.134,natasha29@sympatico.ca,13347212,000000120038051,3,4,"The original representative I spoke with should have listened more carefully, and also should have explained things with more detail.",4
256864,25-SEP-11,23-SEP-11,Steph,,en,64.229.36.154,marg.roberts@bell.net,13373956,000000120081291,5,5,,5
256865,25-SEP-11,23-SEP-11,Maryssa,,en,76.64.10.207,kim770@sympatico.ca,13372862,000000120082133,5,5,,5
256866,25-SEP-11,24-SEP-11,Sowmya,,en,67.70.85.247,dan.fortin56@sympatico.ca,13381006,000000120114938,4,4,The dummy phone number was left on the account at Bell and now so I can't link my account to my phone number.,4
256867,25-SEP-11,23-SEP-11,Sannie Lou,,en,76.69.133.102,desiree.williams@sympatico.ca,13369074,000000120087717,4,5,,5
256868,25-SEP-11,24-SEP-11,Sabrine,,fr,67.70.27.112,danslesbrasdemorphee@sympatico.ca,13381064,000000120111657,5,2,Résoudre mon problème,4
256869,25-SEP-11,24-SEP-11,William,,en,69.157.69.31,mac.karen@sympatico.ca,13384530,000000120110441,5,3,,4
256870,25-SEP-11,24-SEP-11,Poonam,,en,64.229.179.103,vgillett18@bell.net,13387920,000000120120475,3,1,tell me why I keep losing internet access the service is intermittent specifically on a weekend ???,4
256871,25-SEP-11,24-SEP-11,Samantha,,en,174.93.151.242,graydon.hume@sympatico.ca,13382428,000000120118995,4,4,nothing really.,4
256872,25-SEP-11,24-SEP-11,Cristobal,,en,76.68.121.201,carolyn.heald@sympatico.ca,13380522,000000120108889,5,4,"Not put me on hold.  I could have directed the technician more quickly to where to find the ""Accounts"" tab.",5
256873,25-SEP-11,24-SEP-11,Mohamed Ali,,fr,174.93.241.50,renald@bell.net,13386316,000000120112019,5,4,rien.tout est parfait,5
256874,25-SEP-11,22-SEP-11,Asha,,en,67.70.200.95,henrylev@sympatico.ca,13357064,000000120078850,5,5,None at this time.,5
256875,24-SEP-11,23-SEP-11,Mike,,fr,67.68.143.23,regy@sympatico.ca,13376292,000000120087290,4,4,,5
256876,24-SEP-11,23-SEP-11,Mahesh,,en,174.95.46.150,etos@sympatico.ca,13369836,000000120104629,2,3,Speak slower to be understood.,4
256877,24-SEP-11,23-SEP-11,Andrea,,en,70.49.124.126,maeser.lemieux@sympatico.ca,13373816,000000120101580,5,5,,5
256878,24-SEP-11,23-SEP-11,Rolando,,en,65.95.131.122,srclark1@sympatico.ca,13377570,000000120088690,5,5,,5
257346,23-SEP-11,22-SEP-11,Amy,,en,74.12.41.52,jeffery.wilkinson@sympatico.ca,13357876,000000120064419,5,5,"Amy was very helpful and considerate she looked at my situation I had and with out me asking she assisted in getting me a better deal with my internet and also lowerd my payment because of over usage (i was on a 10 year old plan) she kept me informed on what she was doing all the way through the call and warmed tranfered me over to the other department to provide me with another plan. In my mind because of her service I have no problem now staying with Bell Sympatico internet service. 

Problems before getting in touch with Amy:

Minimize the wait in the cue. I had to phone 3 times and wait twice in the cue for 20 min with no one answering two times I did phone around 6pm so that could of explained the wait time, the last time I phoned was at 12pm. Also I would like to have the helpdesk/service desk be based more in canada. I did speak with canadians with my last call but the time before I was speaking to someone in india and it was hard to understand and I felt unconftrable providing personal information to them and did not know if it was a scam because they were the one calling me and I was about to hang up.",5
257347,23-SEP-11,22-SEP-11,Melvin,,en,76.70.74.55,lmulroney@bell.net,13359628,000000120062340,3,4,Service rep was alittle brupt as I am not that computer savy and he got a little frustrated with how slow I was doing and missing certain steps,4
257348,24-SEP-11,23-SEP-11,Ravi,,en,70.31.104.249,t.mills@sympatico.ca,13377896,000000120098452,5,,"not send reconditioned modems   new ones only please!!!  There is nothing 'reconditioned' with the money I pay each month as modem lease and expect NEW equipment when a change is needed as it was in my case.  I am glad my friend had a Streamline 4200 modem he could lend me 
(which works fine and gives me computer access).  Without this, I would have not had access to my computer for nearly a week now with the stupidity of Bell Canada sending me a reconditioned modem that doesn't work.  I expect to receive the new modem in a day or two and if it is a reconditioned one, I will with no hesitation, seek another server.  I am, of course, returning my original defunct modem as well as the latest reconditioned modem that doesn't work anyway.  I have made it clear to Leslie, the agent I finally ended up with yesterday, that if this matter is not settled with this modem that is at this moment in transit to me, I am through with Bell Canada both telephone and internet services.",1
257349,24-SEP-11,23-SEP-11,Ryan,,fr,70.52.65.231,jclessard@sympatico.ca,13371732,000000120091977,5,5,,5
257350,24-SEP-11,16-SEP-11,Pau,,en,174.95.207.115,barb.hodg@sympatico.ca,13276358,000000119929416,2,4,,3
257351,24-SEP-11,23-SEP-11,Felix,,en,74.12.50.138,sterlingbmw1@sympatico.ca,13377674,000000120097065,1,1,"Keep your promiseWe were told that an IT Engineer would get back to us within 1.5 hours - we are still waiting.
I finally on my own after many hours came up with a workable solution.  However the link up is abysmally slow and on my LapTop the Home Page keeps popping in and out - finally going blank. 
Obviously I am not impressed with your service.   John Wright. ",2
257352,24-SEP-11,11-SEP-11,Nabil,,fr,216.113.49.194,simardcaro@sympatico.ca,13216664,000000119806273,2,4,Écoutez le client au lieu d'essayer de suivre une flowchart désuète...,2
257353,24-SEP-11,23-SEP-11,Rachel,,en,64.231.7.155,rayaddison@sympatico.ca,13376176,000000120086733,5,5,,5
257354,24-SEP-11,16-SEP-11,Sowjanya,,en,216.209.117.184,anncoulson@sympatico.ca,13276064,000000119920881,5,5,,3
257355,24-SEP-11,23-SEP-11,Omer Ahmed,,en,70.26.135.217,meesr@sympatico.ca,13374376,000000120092289,5,5,time in Q,5
257356,24-SEP-11,22-SEP-11,Freddy,,fr,174.91.217.249,steffer70@sympatico.ca,13364138,000000120054683,4,3,"Ne pas me faire parvenir une 1re demande mentionnant de retourner mon modem SI je l'ai encore en ma possession pour ensuite m'envoyer un 2e avis.
Un technicien est venu remplacer mon modem qui était défectueux. Pensez-vous vraiment que j'aurais gardé celui qui ne fonctionnait pas ???????",1
257357,24-SEP-11,22-SEP-11,Ana,,en,184.144.51.41,hubert_land@sympatico.ca,13357182,000000120069159,5,5,,5
257358,24-SEP-11,23-SEP-11,Maimouna,,en,64.228.73.211,BoJoTaylor@sympatico.ca,13365772,000000120085140,5,5,"Not a thing, I was quite satisfied.",5
257359,24-SEP-11,23-SEP-11,Jose,,en,65.95.91.210,webgreen@sympatico.ca,13378622,000000120088719,5,4,,5
257360,24-SEP-11,23-SEP-11,Daniel,,en,67.68.150.247,cleve.tait@sympatico.ca,13368358,000000120089473,5,5,,4
257361,24-SEP-11,23-SEP-11,Yves,,fr,70.30.222.40,logibelle@sympatico.ca,13373510,000000120087051,3,3,Lire et prendre note de mes commentaires sur les 15 derniers sondages que vous m'avez fait parvenir.,1
257362,24-SEP-11,23-SEP-11,Heithem,,fr,76.67.200.146,badboy0106@bell.net,13367009,000000120102710,1,1,prendre le temps de bien comprendre ma demande et résoudre le problème le jeune homme avec qui j'ai du faire affaire avait l'air exaspéré et m'a paru pressé de raccrocher quand j'ai fini par lui dire d'oublié ça après 40 min de discussion rien n'a vraiment été réglé de ma demande de changer ma page d'aceuil pour google au lieu de bearshear.,4
257363,24-SEP-11,16-SEP-11,Larissa,,en,174.88.121.159,E.J.Gardner@sympatico.ca,13275156,000000119931109,5,4,"Perhaps a more rapid access to a Bell
representative -",4
257364,24-SEP-11,17-SEP-11,William,,en,76.64.118.87,wmmyers@sympatico.ca,13297360,000000119950505,4,4,,4
257365,24-SEP-11,19-SEP-11,Edwin,,en,174.91.14.47,bobanders77@sympatico.ca,13307454,000000119987677,3,3,"I lost the DSL connection. Placed a call, good reponse was told everything OK now. Sent 4 new filters. Next day lost DSL connection, was sent 3 more filters so that all are changed. Next day lost DSL connection then later on lost complete telephone connection. Service person came and reconnected telephone line. I wish I had been at home to ask why the whole line went down but the rep. came earlier than expected so I only have the note that was left Service went down one more time. I am OK now but to be on the safe side I try not to make a telephone call or answer one while I am on the computer because I still think there is noise on the line. The outside line runs through my next door neighbour's tree which leads me to believe that it may be the culprit, but then again I am no expert. This is the first problem I have had in many a year. ",4
257366,24-SEP-11,23-SEP-11,Jean-Raynaud,,en,67.71.57.180,crazypants@sympatico.ca,13368516,000000120094614,1,1,Help me,2
257367,24-SEP-11,23-SEP-11,Melvin,,en,70.27.4.209,murraywatt@sympatico.ca,13374998,000000120097391,1,1,I WAS ADVISED TO CALL A THIRD PARTY ABOUT MY PROBLEM. THE NUMBER I WAS GIVEN TO CALL WAS SUPPOSEDLY TOLL FREE BUT WASN'T.,5
257368,24-SEP-11,23-SEP-11,Srinivasan,,en,70.50.148.158,agavni.danztigian010@sympatico.ca,13366210,000000120085099,5,5,,5
257369,23-SEP-11,22-SEP-11,Jeremy,,en,174.93.60.99,bill.mitchell1@sympatico.ca,13353310,000000120063984,5,1,The line went dead before the service was complete,1
256371,22-SEP-11,14-SEP-11,Jazel,,en,64.229.31.218,carib@sympatico.ca,13249478,000000119878722,2,1,"I was getting very frustrated with Bell, it had to take Simone in Customer Care who assisted me and resolved my concerns this is why I am still with Bell. Some of the Customer Service reps are not very knowledgeable about their jobs and therefore are causing customers like myself to be frustrated at the point of wanting to cancel my service. Thanks to Simone who was very supportive.However, I am waiting for my October to confirm all is well.I have been having problems for almost a year with Bell.",
256372,22-SEP-11,16-SEP-11,Sukumar,,en,174.91.124.171,doug.webb@sympatico.ca,13278512,000000119928749,5,5,,5
256373,22-SEP-11,21-SEP-11,Genevieve-Marie,,en,64.231.166.173,donnellwright@sympatico.ca,13341266,000000120041261,5,4,,5
256374,22-SEP-11,21-SEP-11,Sean,,en,65.93.202.38,queenlolo@sympatico.ca,13348260,000000120040671,2,1,"I'm sure you have a record of my 3 phone calls with your various representatives, all of whom were professional and helpful in their own right. I have no complaints about the people and did appreciate their service. My complaint is with Bell. There is apparently NO resolution to my problem on Bell's end and the answer was, according to my domain host, quite simple, but Bell's utter lack of knowledge, and proactivity about the recent change to Microsoft's servers and how that would affect YOUR customers was APPALLING. There should have, at the very least, been a message from Bell to your customers warning us of this change and how that would impact our email service. Instead, we were left to discover the problem on our own, and get NO EDUCATED ANSWERS from your technical support team when asked to deal with the problem. They didn't know what to do. It was a very aggravating afternoon for me, and I am currently investigating other service providers for my 2 phone lines, my internet service, and my television. You should be doing better than this Bell. To answer the actual question, what is the one thing you could have done better? You could have given me the very simple answer of ""Call your domain host to find out what their outgoing mail server SMTP is"". You would have saved me 3 hours of wasted phone time, I would not have missed my deadline yesterday afternoon, and I would not have been incredibly angry at the end of it.",1
256375,22-SEP-11,21-SEP-11,Edwin,,en,70.26.79.70,kinderbis@sympatico.ca,13344794,000000120035456,4,4,You really need to get people who speak English (or French) CLEARLY.  The last two times we called it is always VERY VERY Hard to understand them speak while being directed technically.,4
256376,22-SEP-11,21-SEP-11,Gunson,,en,74.14.131.24,jellacott@sympatico.ca,13343722,000000120031565,5,5,,5
256377,22-SEP-11,20-SEP-11,Michael,,en,70.53.45.21,p.stager@sympatico.ca,13332814,000000120019080,5,5,The representative was very capable and provided outstanding service in a reassuring manner. Thank you.,5
256378,22-SEP-11,21-SEP-11,Adnan,,en,74.14.22.249,rwenner@sympatico.ca,13349122,000000120028183,4,4,I had difficulty understanding the foreign accent of the person helping me.,4
256379,22-SEP-11,14-SEP-11,Bradley,,fr,70.30.158.25,poucedaigle@sympatico.ca,13258002,000000119877494,1,2,pas eu de télévision et d'internet pendant cinq jours. nombreux problèmes avec mon téléphone.Et attente très longue au téléphone pour obtenir de l'alde. ,2
256380,22-SEP-11,21-SEP-11,Elyes,,fr,24.226.203.92,pierre.boudreault@sympatico.ca,13348024,000000120048553,5,4,"De me retrouver avec un technicien en Tunisie avec un excellent français est une expérience étonnante. Comme c'était probablement un Arabe, son intonnation me demandait beaucoup d'attention. Vous auriez peut-être intérêt à nous mettre en relation avec des gens d'ici.
Celui qui m'a servi était compétent, gentil, intéressé à résoudre mon problème.",4
256381,22-SEP-11,19-SEP-11,Etienne,,fr,174.91.237.112,charlesbloduc@sympatico.ca,13308142,000000119989470,4,5,facturation moin éléver par mois,5
256382,22-SEP-11,20-SEP-11,Sukumar,,en,70.53.45.21,p.stager@sympatico.ca,13332818,000000120009138,4,,The customer representative was aware of a technical change that had been made and was causing the problem. (That was useful information.) I was not aware of the change because I had not been informed previously that the problem might occur. This resulted in message delivery failures. The problem could have been avoided if a letter or service notice had been been received alerting me to the new situation.  ,4
256383,22-SEP-11,21-SEP-11,Divya,,en,174.92.49.121,nomaur@sympatico.ca,13347486,000000120027257,,1,fix the problem,1
256384,22-SEP-11,21-SEP-11,Hamza,,en,70.26.238.9,l.grondin@bell.net,13344940,000000120040615,5,5,,5
256385,22-SEP-11,21-SEP-11,Daniel,,en,198.103.104.11,joze@sympatico.ca,13344196,000000120039243,4,4,,4
256386,22-SEP-11,21-SEP-11,Jean-Raynaud,,en,64.231.15.10,wildor@sympatico.ca,13351330,000000120035378,5,5,,4
256387,22-SEP-11,20-SEP-11,Kanchana,,en,184.147.11.248,robet6904@sympatico.ca,13334176,000000120007766,3,3, having people who speak English well enough so I can understand them.,3
256388,22-SEP-11,21-SEP-11,Jordan,,en,69.158.2.161,dorothya@bell.net,13341311,000000120051471,5,5,nothing. the service was excellent,5
256389,22-SEP-11,21-SEP-11,Paul,,fr,70.30.252.208,lefebvre-j@bell.net,13345168,000000120036205,5,5,S'entendre avec Hotmail pour éviter que le premier courriel d'un nouvel abonné (qui avertit ses correspondants du changement d'émail) tombe dans le domaine du spam et que son compte soit subséquemment gelé. Paul a fait plus que son travail lui demandait car Hotmail demandait un numéro de cellulaire que je n'avais pas et il a réussi à me dépanner quand même.,5
256390,22-SEP-11,20-SEP-11,Sami,,fr,76.68.196.87,gtlevesque@sympatico.ca,13327408,000000120012053,5,5,,5
256391,22-SEP-11,21-SEP-11,Paul,,fr,70.30.252.208,lefebvre-j@bell.net,13345170,000000120043772,,,"Je n'ai pas souvenance de cet appel; d'après ma mémoire tout s'était réglé précédemment. ",5
256392,22-SEP-11,11-SEP-11,Jose,,en,155.194.200.20,pariah.communications@sympatico.ca,13215392,000000119801529,5,5,The service was excellent and fast. Everything was well done.,4
256393,22-SEP-11,21-SEP-11,Katlin,,en,76.68.52.12,roy.post@sympatico.ca,13349020,000000120030841,3,3,"by not agreeing to completely address my request; 1st statement made by Bell rep. agreed to my request, then added belated caviet that new price level would apply thus MY ""SAVINGS"" was cut in half...so I'm looking at competitive options...that would not be necessary except for being a bit 'blind sided' by your rep.",3
256394,22-SEP-11,21-SEP-11,Mohammed,,en,74.15.60.33,h.ryan@bell.net,13342738,000000120040853,5,4,,5
256395,22-SEP-11,17-SEP-11,Josue,,en,174.89.194.92,maurice.gauhier@sympatico.ca,13293846,000000119946038,5,5,everything was perfect i was vary pleased with the service.,5
256396,22-SEP-11,21-SEP-11,Mauricio,,en,174.88.102.139,tonyiarocci@bell.net,13350788,000000120029358,5,5,,5
256397,22-SEP-11,21-SEP-11,Abdelalim,,fr,76.69.174.29,helene-blais@bell.net,13342904,000000120028765,1,4,"avoir un conseillé moin con, la deuxième personne était très compétante mais cela fesait déjà une demi heure que je perdais avec un incompétant.",
254925,21-SEP-11,18-SEP-11,Sofien,,fr,174.92.194.155,valicia@sympatico.ca,13305020,000000119964724,4,4,,5
254926,21-SEP-11,20-SEP-11,Okieh,,en,70.29.27.175,wilfredo.trinidad072@sympatico.ca,13337032,000000120002660,5,5,,5
254927,21-SEP-11,20-SEP-11,Janet,,en,70.29.27.175,wilfredo.trinidad072@sympatico.ca,13337034,000000120001404,4,4,,5
254928,21-SEP-11,20-SEP-11,Ronalie,,en,74.15.80.42,judyreeb@bell.net,13329240,000000120010041,5,5,,4
254929,21-SEP-11,19-SEP-11,Karingula,,en,70.54.125.91,j.pocock@sympatico.ca,13312120,000000119990563,1,1,Henry resolved my problem with my bell router in minutes. The other two blamed toshiba and were abolutely a huge waste of time.,1
254930,21-SEP-11,20-SEP-11,Seshadri,,en,174.95.214.71,brian.lowry@sympatico.ca,13323734,000000120000876,3,4,"I was reporting what was really a known problem, yet I was asked a dozen questions before being connected with a tech who already had a number of reports on the same issue.  It would be helpful if the different dept's talked to each other!!  PS - they didn't when I worked there either.",3
254931,21-SEP-11,20-SEP-11,Mark,,en,70.55.177.63,d.living@bell.net,13324908,000000120013106,3,3,Be upfront with charges. ,3
254932,21-SEP-11,19-SEP-11,Priya,,en,70.51.109.52,shiraz1944@sympatico.ca,13319250,000000119983001,4,4,provided better time line for senior technician to call - that would avoided me waiting.,5
254933,21-SEP-11,07-SEP-11,Ricardo,,en,70.24.54.75,ssteve@sympatico.ca,13173350,000000119701998,3,3,"This second call was due to being disconnected the first time. The representative made arrangements to get a service person out the next day, which never did happen. We had to call again the next day and the issue was handled over the phone. We have been Bell customers forever. Although this situation was very frustrating it was resolved. So we will continue to be Bell customers. Hopefully won't have any issues in the future. ",4
254934,21-SEP-11,20-SEP-11,Robbie,,en,174.93.43.20,wayneandpat@sympatico.ca,13336942,000000120009890,4,,"The very best thing you can do is to deliver what you say you will. I have had several conversations (over several months, calling after receiving my new monthly bill which does not reflect my previous month's conversation) with various reps. All your customer service reps are apologetic and helpful, tell me what they've done to fix the problem, and give me a reference number that I can refer to in future. The next monthly bill then does NOT reflect what it should, I call again and speak to another very polite customer service rep who can not find the reference number I was given the previous month, and we start all over again. Please, just deliver what you say you will. Your customer service reps are great, however your actual service follow up is not.",3
254935,21-SEP-11,20-SEP-11,Ronald,,en,70.30.236.204,nomadog@sympatico.ca,13332570,000000120025050,5,5,The wait time was too long... between 8am and noon???? ,5
254936,21-SEP-11,20-SEP-11,Mike,,en,69.158.180.48,liz.martine@sympatico.ca,13330428,000000120004569,5,4,,1
254937,21-SEP-11,20-SEP-11,Cristy,,en,64.229.231.231,leslie.mackay@sympatico.ca,13330184,000000120015663,5,5,"The reason I phoned was to verify if the number that called me first 866-988-0885 was a legit call.
I found it odd that he did not know what products I have from Bell if he represents bell and able to give me a better deal he should know what I have.
 ",4
254938,21-SEP-11,20-SEP-11,Aidin,,en,64.229.231.231,leslie.mackay@sympatico.ca,13330182,000000120016531,5,5,"check reference # 120015663
I called back after insuring the call was legit",4
254939,21-SEP-11,20-SEP-11,Diego,,en,65.93.108.136,bernadretti@sympatico.ca,13323346,000000120022965,3,1,"transfer to TV from Internet and waiting on hold, just got tired of waiting",1
254940,21-SEP-11,20-SEP-11,Josue,,en,70.27.232.18,benbuckland@sympatico.ca,13323296,000000120021998,3,3,,4
254941,21-SEP-11,19-SEP-11,Mehdi,,fr,67.70.112.23,raylanglois@bell.net,13317874,000000119975468,5,4,"Pourquoi ne pas engager des québecois ?
Les personnes d'origine étrangère s'exprime peut être bien, mais il me semble qu'ils ont de la dificulté à comprendre le sens de nos questions
",5
254942,21-SEP-11,20-SEP-11,Jose,,en,69.158.2.160,lhadbavny@bell.net,13330222,000000120025452,4,3,Everything appeared to be resolved at the end of the service session. A rerun of the diagnostic tool shows one issue that appears to be unresolved.,4
254943,21-SEP-11,19-SEP-11,Suraj,,en,67.68.44.238,bickster@sympatico.ca,13307296,000000119995123,5,5,Nothing.  I am completely satisfied.,5
254944,21-SEP-11,20-SEP-11,Rowena,,en,76.70.103.2,jalcock@sympatico.ca,13328238,000000120023114,4,4,"Your wait time is terrible, unacceptable. ",3
254945,21-SEP-11,19-SEP-11,Mohammed,,en,69.158.132.143,jayem@sympatico.ca,13312368,000000119996060,5,5,,4
254946,21-SEP-11,19-SEP-11,Iris,,en,76.67.92.81,john.weatherbee@sympatico.ca,13313004,000000119993013,5,4,,5
254947,21-SEP-11,20-SEP-11,Johanna,,en,70.50.222.252,dl.ferguson@sympatico.ca,13325642,000000120017442,5,5,nothing,2
254948,21-SEP-11,20-SEP-11,Samantha,,en,184.147.17.137,garry.willfang@sympatico.ca,13326920,000000120010496,3,4,Not having to sit on HOLD off and on for almostmtwo hours.,4
254949,21-SEP-11,18-SEP-11,Chaouki,,fr,69.157.136.232,avikarroo@bell.net,13298200,000000119961628,3,3,,3
254950,21-SEP-11,20-SEP-11,Kalyca,,en,174.89.31.95,pmchardy@sympatico.ca,13333336,000000120017194,5,4,"Reduce the time spent in talking with two people and reduce the conversation to one person.  The first person didn't know the deals, but the second one did.  Could have likely saved 4-5 minutes by having the first person fully equipped with the available deals.",4
254951,22-SEP-11,21-SEP-11,Marco,,en,216.75.169.238,tcmcmillan@sympatico.ca,13350488,000000120036242,5,5,"My Bell contact this time was a good experience.  I had a North American English speaking contact this time.  When I have difficulty understanding my own Canadian English language, when I pressed ""1 For English"", and I get someone I cannot understand, I dread dealing with Bell's customer service.  I urge you to ensure the speech and accents of your Customer Service is A-1!",4
254952,22-SEP-11,21-SEP-11,Adnene,,fr,184.145.249.70,er29@sympatico.ca,13341696,000000120030266,3,3,,3
254953,22-SEP-11,21-SEP-11,Etuwa,,fr,174.93.202.200,berube.michel@sympatico.ca,13339008,000000120035221,4,4,,3
254954,22-SEP-11,19-SEP-11,Srinivasan,,en,70.24.4.108,daisynaturalhealth@bell.net,13308734,000000119982234,4,3,Listen to my concerns re my telephone lines and modem issues.,4
254955,22-SEP-11,19-SEP-11,Diaraye,,en,146.209.159.23,joynerkr@sympatico.ca,13313182,000000119983746,2,2,"Scams all over.  I did not need a new modem that I understand.  You sent me a new one and require me to return the old one within 14 days or I'll be charged $75... scam!  
On the morning that my service was supposed to be changed over, my internet and phone line went dead.  Too much of a cooincidence.  Waiting to see if you now charge the $87 fee if tech comes in the house.  In addition, testing whether the line is OK into the house requires a demarkation point with port that I can plug in a phone.  I don't have a port on box where it enters the house.  Another scam!",1
255409,20-SEP-11,19-SEP-11,Dawood,,en,50.101.150.81,margarethudson@sympatico.ca,13315124,000000119981580,5,5,I feel very satisfied that my recent experience was handled very well and don't think you could have donr anything better. I had a very polite and very patient person help me through it!!!,5
255410,20-SEP-11,21-AUG-11,Antoine,,fr,70.26.242.60,guy.vincelette@sympatico.ca,12968371,000000119322296,5,5,"rien 100%
merci encore",5
255411,20-SEP-11,19-SEP-11,Andrew,,en,76.64.151.25,fjdeluca@sympatico.ca,13310418,000000119971623,5,5,"Nothing...Andrew was very helpful, polite and efficient.",5
255412,20-SEP-11,19-SEP-11,Kevin,,en,70.27.120.231,l.e.szijarto@sympatico.ca,13313908,000000119979272,5,5,not one thing,5
255413,20-SEP-11,19-SEP-11,Amany,,fr,70.26.181.192,chevalierdi@bell.net,13308192,000000119985271,2,,"ca fait 2 fois que ma facture aurait dû être ajustée. Madame Ameny semblait impatiente, avec des intonation très appuyées. je lui en ai fait la remarque. Elle m'a dit ¨vous m'appelez pour 3,00$¨. J'ai dis non, c'est pour un solde reporté de 59,65$ qui ne devrait pas apparaître sur ma facture. J'ai trouvé cette conversation très désagréable. À chaque facture il y a un problème et je dois appeler chaque fois.   ",2
255414,20-SEP-11,19-SEP-11,Juan,,en,70.29.7.225,mandmandm@bell.net,13315002,000000119997832,5,5,"Reduce the waiting time.
",4
255415,20-SEP-11,19-SEP-11,Andy,,en,64.229.155.250,dominic.fernandes003@sympatico.ca,13309506,000000119983658,1,1,"As we were expecting Bell TV Hookup on Friday the 16th of September, I cancelled an evening appointment only to find that the Technician had gone.
Your Technician came and fitted a Bell Box outside out house, and when I came home at 5pm,he had already left, and informed my son that there is not a strong signal and Bell would call us.

This still has not taken place and and consequently we have NO TV TO WATCH, as I arranged with Rogers to disconnect the cable on the 16th of Sept. 
I then rang Bell on Monday the 19th of September only to get transferred four times to various departments, then finally got the Modem dept, who told me they will call me when they have an answer, then I will have to call the TV dept!!! - NO ONE CALLED BACK
I again called that evening and was told the earliest appointment would be Saturday the 23rd of September from 9am to 5pm... 
This is not a good start...I really hope you can connect us ASAP. 
Again I really hope the TV gets connected this week, and someone from Bell should communicate with us if you cannot complete a task. I understand that they may be a problem, just keep us informed...",3
255416,20-SEP-11,19-SEP-11,Koussay,,fr,67.68.114.7,dcourbron@sympatico.ca,13309104,000000119976086,4,3,Pas compliqué : chargez moins cher pour vos services !,2
255417,21-SEP-11,20-SEP-11,Duncan,,en,174.91.123.150,tnowotny@sympatico.ca,13336348,000000119999104,1,1,Stop trying to sell product on service calls and start helping to solve the issues being questioned.,
255418,21-SEP-11,20-SEP-11,Gayathri,,en,69.158.31.97,svetom@sympatico.ca,13335866,000000120006118,1,1,"I did ot get any help or solving of the problem with the new router. It's settings has been changed, I could not get Internet on my wireless devices in the house - I did not deserve this after being a loyal customer for 13 years. At least one month free Internet might help to forget my frustrations.",
255419,21-SEP-11,14-SEP-11,Carlos,,en,64.229.93.117,lesleyn7@sympatico.ca,13255052,000000119884593,3,3,,3
255420,21-SEP-11,20-SEP-11,June,,en,76.67.88.230,vinnyt@sympatico.ca,13336794,000000120016206,4,4,To start with it was a billing problem not an internet problem.,5
255421,21-SEP-11,20-SEP-11,Fathi,,fr,70.24.198.29,helenebinette@sympatico.ca,13327670,000000120011506,5,5,rien de plus,5
255422,21-SEP-11,20-SEP-11,Shashank,,en,70.50.219.137,saccucci@sympatico.ca,13334626,000000120017204,5,5,,4
255423,21-SEP-11,18-SEP-11,Mallika,,en,69.159.60.58,willowpillow@sympatico.ca,13305204,000000119961053,4,3,,4
255424,21-SEP-11,19-SEP-11,Melvin,,en,76.67.86.89,david.higgins@sympatico.ca,13308996,000000119970662,5,4,I was satisfied this time,4
255425,21-SEP-11,20-SEP-11,Romy,,en,174.95.219.250,d.gwalker@sympatico.ca,13324902,000000120004837,5,3,"Nothing, Romy was very patient and helpful.
I had an appointment and had to leave and the problem wasn't fixed however, when I returned home it worked.",5
255426,21-SEP-11,20-SEP-11,Karina,,en,174.91.123.26,c.g.oliver@sympatico.ca,13323912,000000120007421,,3,Talk to someone who could speak fluent english,3
255427,21-SEP-11,20-SEP-11,Michel,,en,70.26.39.183,ptal@sympatico.ca,13333456,000000120017140,4,4,,5
255428,21-SEP-11,20-SEP-11,Janice,,en,174.91.99.128,melvmorr@sympatico.ca,13331600,000000120008689,5,5,Nothing,5
255429,21-SEP-11,20-SEP-11,Farhana,,en,69.158.54.122,marpri@bell.net,13331260,000000120006626,3,3,reduce cost,3
255430,21-SEP-11,20-SEP-11,Andy,,en,174.95.137.195,lekawski_1@sympatico.ca,13330134,000000120012254,5,5,,5
255431,21-SEP-11,18-SEP-11,Therese,,en,65.95.48.72,ethomas_91@sympatico.ca,13299850,000000119965564,1,2,in proper english,4
255432,21-SEP-11,20-SEP-11,Juan,,en,174.92.57.251,tina.ottolino089@sympatico.ca,13336286,000000120014059,5,4,,5
255433,21-SEP-11,20-SEP-11,Hector,,en,70.29.38.232,brad.mcbrien@sympatico.ca,13323664,000000120025190,4,4,"The constant running to the modem for information.  i am 55 and have had 2 heart attacks.  I have trouble running back and forth to my wireless computer and the modem at the other side aof the house and down the stairs.  A complete list of any information and required actions would be preferred.

",5
255434,21-SEP-11,20-SEP-11,Rahma,,fr,69.157.130.183,landry.dany@sympatico.ca,13330014,000000120017035,4,3,,4
255435,21-SEP-11,20-SEP-11,Bryan,,en,74.15.59.195,wlambert@sympatico.ca,13337086,000000120009045,2,1,"Realized the problem was on your end, not mine. After an hour of trying various reset procedures I was advised to take my computer to a local shop to be wiped and reinstall the operating system. Later that day I found that many Bell customers in my area were having the same problems. About 4 hours later, everything went back to working normally. I'm really glad I didn't follow Bryan's advice right away.",2
255436,21-SEP-11,19-SEP-11,Juan Carlos,,en,70.49.246.81,lenburnstein@sympatico.ca,13314212,000000119976466,5,4,,3
255437,21-SEP-11,20-SEP-11,Diego,,en,69.42.188.66,bsphillips@sympatico.ca,13323846,000000120020921,3,1,Was told a representative would call me back when I returned home after a certain  hour but the call never happened.  Now still without internet service.,3
255438,21-SEP-11,20-SEP-11,Kurt,,en,69.196.152.138,henry.oosterveld@sympatico.ca,13327710,000000120007261,1,1,Wave the 30 day cancellation policy,1
255439,21-SEP-11,20-SEP-11,Roshan,,en,74.14.35.254,doris.trudeau@sympatico.ca,13325784,000000120023695,5,5,,4
255440,21-SEP-11,19-SEP-11,Michel,,en,70.27.161.102,bnjrandall@sympatico.ca,13307444,000000119994979,5,5,The queue was extremely long.  You need to fix this or contend with lots of impatient customers.,4
255441,21-SEP-11,20-SEP-11,Mohamed,,fr,142.85.5.37,morissette50@sympatico.ca,13332074,000000120019437,4,4,Réponse très satisfaisante,5
255878,21-SEP-11,20-SEP-11,Danilo,,en,69.158.39.241,twfraser@sympatico.ca,13336574,000000120017631,2,2,"I think a stronger modem for wirless computers would certainly help. The signal is not strong enough for my uise.  I don't understand about a year ago it work properly, however it will not pick up the signal the same as before.   ",3
255879,21-SEP-11,20-SEP-11,Hal,,en,70.26.97.90,tm3@sympatico.ca,13336330,000000120019726,4,4,your service was excellent as usual.,5
255880,21-SEP-11,20-SEP-11,Eya,,en,70.55.176.218,fergus.mclaughlin@sympatico.ca,13326526,000000120018026,5,5,Service was fine,5
255881,21-SEP-11,20-SEP-11,Vijayashanti,,en,70.55.176.218,fergus.mclaughlin@sympatico.ca,13326528,000000120017004,5,5,,5
255882,21-SEP-11,20-SEP-11,Adam,,en,69.158.36.107,nickerson67@sympatico.ca,13332458,000000120001914,5,5,,3
255883,22-SEP-11,21-SEP-11,Kevin,,en,70.27.45.199,king_sherman@sympatico.ca,13344798,000000120032955,5,4,I called four times or more? before yesterday about our account.  Hopefully it will be the last time and everything is resolved.  I apparently needed a new modem which I did not know until yesterday.  Thx,5
255884,22-SEP-11,16-SEP-11,Mohammed,,en,216.187.127.35,jcrs@sympatico.ca,13280682,000000119939262,2,1,"Process the sales order correctly. I ordered FibeTV almost 2 weeks ago. I was given a TV installation appointment for Sept.17 a.m. Internet technician leaves note in mailbox Sept.16 p.m. that he did not gain access. Well, he did not have an appointment! I call the number on the notice, explain that I ordered FibeTV with an appointment for Sept.17 & that I was never told that I need an Internet appointment. Mohammed
tells me that FibeTV & FibeInternet require separate installations. He gives me an Internet appointment for Sept.19 7-8 p.m. (Not possible for me to arrive home until AFTER 6 p.m.) No TV technician arrives Sept. 17. I am told that I cannot reschedule FibeTV until AFTER the FibeInternet installation has taken place. Sept.19 technician arrives BEFORE 6 pm. & leaves a No Access Notice-again! FibeInternet rescheduled for Sept.20 7-9 pm. Technician arrives BEFORE 6 pm. but calls me while I'm in transit on the train. Kind enough to wait for me. During installation he tells me that he will be running a 16meg connection, not a 25meg. But I KNOW that FibeTV REQUIRES 25meg to be shared with FibeInternet. Technician checks with ""office"", determines Bell error & resubmits a new sales order for FibeTV. Appointment not available until OCT.8. Sales promotion will be EXPIRED by then?! Technician puts Internet ""back the same way it was before"". Since then connection keeps dropping. To say that I am unhappy & dissatisfied would be an understatement. This simple purchase has become a nightmare yet the saga continues! When will this be resolved?! This is a result of Bell's error perpetuated by WRONG information from 3 different agents, starting with Mohammed.",2
255885,22-SEP-11,08-SEP-11,Roberto,,en,131.104.83.51,drkathryndouglas@sympatico.ca,13178670,000000119752550,3,2,"the problem has returned as of September 21 and 22 - Internet continues to disconnect.  I'm frustrated because I had to spend over 1 hour of my time talking with very polite technical people who weren't in Canada and then we had to be at home waiting for a local technician to resolve the work.  All very nice, but the problem is back and I dread having to call again because my time is very precious...I'm wondering if this is finally the time I'll have to switch to Rogers...",2
255886,22-SEP-11,21-SEP-11,Anusha,,en,67.71.21.95,chuckrichard@sympatico.ca,13340052,000000120041390,3,2,"I was trying to see if I needed to cancel a service call. She had a very difficult time understanding what I was requesting. In the end, we finished the call without solving anything. That worked out o.k. since the service tech. arrived this morning and resolved the issue with the line.",4
255887,22-SEP-11,21-SEP-11,David,,en,74.14.149.38,lmdefields@sympatico.ca,13345412,000000120033409,1,1,People you have looking after customers in Canada should be able to speak and understand English.,2
255888,22-SEP-11,21-SEP-11,Sharon,,en,70.26.58.186,dragicamesic@sympatico.ca,13341360,000000120031869,5,5,Explain in more detail what PC care means. I am aware that this is a tehnical question. ,5
255889,22-SEP-11,21-SEP-11,Justine,,en,69.156.88.189,otterrapids@bell.net,13347638,000000120032826,4,4,"I had difficulty understanding the customer service rep as her English was not up to par and I therefore had to ask her to repeat what she said to me a few times.  I just hope that I understood her enough to know what she said, but I will know for sure when I get my next bell bill!!!!",4
255890,22-SEP-11,20-SEP-11,Temsu,,en,76.64.97.202,josephine.pastorious@sympatico.ca,13329102,000000120014398,5,4,I was quite satisfied.  thank you,5
255891,22-SEP-11,21-SEP-11,Sarah,,fr,70.48.119.70,hpelletier77@sympatico.ca,13343082,000000120041892,5,5,à date: je suis très satisfaite de votre service. J'ai été bien conseillée et bien servis. Merci Beaucoup!  ,5
255892,22-SEP-11,21-SEP-11,Abinash,,en,76.71.73.60,care3@sympatico.ca,13339614,000000120032553,2,1,I spoke to this gentleman in India and there was definitely a communication gap.  He did not solve my problem and I had to call back in the afternoon.,2
255893,22-SEP-11,21-SEP-11,Sarra,,fr,76.65.170.196,tonycillis@sympatico.ca,13350786,000000120027432,4,5,,5
255894,22-SEP-11,21-SEP-11,Julie Anne,,en,70.48.41.180,ace_7@bell.net,13337908,000000120043450,4,4,"I waited quite a bit but the girl kept coming back to let me know what was happening and she was very nice..then I spoke to Julie Anne and she was also great, excellent and very personable.",5
255895,22-SEP-11,21-SEP-11,Mariela,,en,76.71.73.60,care3@sympatico.ca,13339616,000000120038988,4,4,,3
255896,22-SEP-11,21-SEP-11,Adnan,,en,184.145.18.67,zulal@bell.net,13351648,000000120042291,4,1,"customer care representatives did their best however the problem I have experienced was caused by the bell technician who have worked in the building, renewing the lines. I've found that out later last nigh and had to spend all night without internet although I had to work and needed internet. Experienced total frustration. But it wasn't because of the customer service representative, they did their best to solve my problem.",1
255897,22-SEP-11,21-SEP-11,Naveed,,en,76.64.160.103,barbupnorth@bell.net,13338820,000000120030816,3,2,HAVE SOMEONE WHO SPEAKS BETTER ENGLISH.  FREQUENTLY HAVE TO ASK HIM TO REPEAT WHAT HE HAS SAID.,3
255898,22-SEP-11,21-SEP-11,Travis,,en,70.27.177.202,gkschatz@bell.net,13342468,000000120045134,2,1,"the problem which has perplexed me with the Windows email has not been resolved.""X""--top right corner still wipes ou the email instead of just closing it.  And now my notepad is srewed up--somehow it  opens in right corner instead of mid screen.",
255899,22-SEP-11,20-SEP-11,Adnan,,en,64.231.53.14,jsywong@sympatico.ca,13329196,000000120007092,5,5,,5
255900,22-SEP-11,21-SEP-11,Philip,,en,64.229.87.229,sl.valois@sympatico.ca,13349842,000000120040974,5,5,The whole experience was just fine.,5
255901,20-SEP-11,19-SEP-11,Cindy,,fr,69.159.158.183,nicoleb440@sympatico.ca,13316692,000000119976156,5,5,,4
256398,21-SEP-11,20-SEP-11,Guy,,en,74.12.145.167,drjardine@sympatico.ca,13325854,000000120004686,1,1,"Stop Bell.ca Shop windows from appearing everytime I open computer. It was supposed to have been corrected Septembewr21,2011 and after many tries by other technicians It is disgusting and I want to talk to a superior and find out what is going on.    Thanks    Don Jardine",2
256399,21-SEP-11,20-SEP-11,Deepak,,en,174.91.120.89,jbeaith@sympatico.ca,13328390,000000120009816,2,1,"There was some issue with all Sympatico customers which the rep didn't know and since he couldn't resolve the problem, it was a complete waste of time.",2
256400,21-SEP-11,20-SEP-11,Marco,,en,65.95.93.162,bgetty@sympatico.ca,13323398,000000120013144,1,1,CSR had very little idea how to solve the issue. Did not have access to relevant information.,1
256401,21-SEP-11,20-SEP-11,Yves,,en,174.94.24.203,d_henry@sympatico.ca,13324940,000000119999432,5,4,,5
256402,21-SEP-11,18-SEP-11,Julio,,en,192.131.177.17,james.moorcroft@sympatico.ca,13300807,000000119959534,1,1,"We asked for an appointment with a technician. Julio supposedly booked an appointment for us but the technician never showed up. We were later told that the appointment was never booked. 
Just for your records, this also happened when we tried getting our satellite, phone and internet services installed at our new home. The only thing I can really say about Bell's technician appointment services is that you guys never fail to disappoint so at least you are consistent in your mediocrity whether I was served by someone in Guatemala, India or Toronto.
",1
256403,21-SEP-11,20-SEP-11,Mark,,en,129.100.161.71,ruzena.andrysek@bell.net,13334506,000000120003209,5,4,,3
256404,21-SEP-11,20-SEP-11,Sergio,,en,69.158.83.191,trevor.white@sympatico.ca,13336482,000000120026146,5,5,"Shorten the ""wait"" time a bit.

The representative,I believe his name was ""Sergio"" was extremely good,  ... highly recommended. Thank you",5
256405,21-SEP-11,20-SEP-11,Arjuman,,en,70.29.113.14,k2.myers@sympatico.ca,13329374,000000120026319,3,3,Difficult to understand CCR.English was not strong and hard to understand!,3
256406,21-SEP-11,20-SEP-11,Shalini,,en,69.158.169.201,billrmc@sympatico.ca,13323468,000000120014955,5,5,Nothing to offer,5
256407,21-SEP-11,14-SEP-11,Hema,,en,192.131.177.17,james.moorcroft@sympatico.ca,13253311,000000119882517,1,1,"We asked for an appointment with a technician. Hema supposedly booked an appointment for us but the technician never showed up (this actually happened to us regularly for a period of over three weeks so we were only mildly surprised at this). We were later told that the appointment was never booked and that Bells network was down so the appointment was never issued. Really?? Im getting Bell Internet service but Bells own network went down? Thats the excuse that you want customer service to provide for customers? Really??
Just for your records, this also happened when we tried getting our satellite, phone and internet services installed at our new home. The only thing I can really say about Bell's technician appointment services is that you guys never fail to disappoint so at least you are consistent in your mediocrity whether I was served by someone in Guatemala, India or Toronto.
",1
256408,21-SEP-11,20-SEP-11,John,,en,74.12.42.245,pinewoodonricelake@sympatico.ca,13333300,000000120020020,4,4,"I would prefer better english 
they are hard to understand",4
256409,21-SEP-11,18-SEP-11,Ajay,,en,76.64.94.90,cakesnthings@sympatico.ca,13298664,000000119958267,3,4,,3
256410,21-SEP-11,20-SEP-11,Gregory,,en,64.229.10.222,jamieharry@sympatico.ca,13328274,000000120000672,4,4,,5
256411,21-SEP-11,20-SEP-11,Mohamed,,fr,67.68.210.50,julieducoteau@sympatico.ca,13329280,000000120018583,5,5,,4
256412,21-SEP-11,19-SEP-11,Martin,,en,76.69.149.215,ian_ellingham@sympatico.ca,13311916,000000119972997,4,4,,5
256413,21-SEP-11,20-SEP-11,Rain,,en,70.27.69.240,rahughes@bell.net,13333604,000000120018134,4,4,"have something in place that ensures that what the customer orders is in fact what they get.  Right down to what is discussed for various charges that showed up on bill when the discussion was that they would not.  Customers should not have to go back through several departments to get resolved issues that should not have cropped up to begin with.  For example, I had originally ordered Fib12 with a 7 mb upload addon.  The order got lost.  I had to call in again to reorder.  I did not get my 7 Mb upload.  I got the 1 upload (but only getting less than 500k speed) I called in, reordered the 7, was told that technician would be in on the Monday between 5 and 6.  Nobody showed up (and still has not showed up)",
256414,21-SEP-11,20-SEP-11,Ricardo,,en,65.95.101.75,pbreward@bell.net,13333034,000000120023971,4,4,"although bell does not support hotmail bell is my internet provider and should be able to help with hotmail emails when aproblem arises with incoming or outgoing emails.
thank you",4
256415,21-SEP-11,20-SEP-11,Samuel,,en,70.51.222.51,stuntguy@sympatico.ca,13335742,000000120024530,4,4,Can't think of anything this time.,5
256416,21-SEP-11,19-SEP-11,Erick,,en,64.228.32.93,danoreilly@sympatico.ca,13308898,000000119984578,1,1,"The technician I spoke to on September 19, 2011 at 2:31 pm was not in the least helpful. I was calling because I couldn't send out emails. He tried to tell me my system was outdated. This often a standard response when contacting the Bell Sympatico help line.

This lack of help was the reason I contacted Sympatico later the same day. Fortunately the second technician was more helpful and knowledgeable.",3
256417,21-SEP-11,20-SEP-11,Raza,,en,174.91.123.10,l.potter@sympatico.ca,13329926,000000120004378,2,3,"Because of his accent, I couldn't understand 99% of what your service rep was saying....so I hung up!  He did call back leaving messages (which I couldn't understand either).I am hearing impaired and this can be VERY frustrating!",3
256418,21-SEP-11,08-SEP-11,Melvin,,en,184.151.63.252,clive-bloomfield@sympatico.ca,13177582,000000119736920,3,3,"Tell me how to config. my Turbo Hub,rather than letting me telling him what I'm doing and asked him if that's the correct setting",4
256419,21-SEP-11,20-SEP-11,Tarek,,fr,174.91.240.5,caroline.gravel@sympatico.ca,13324072,000000120005703,5,5,,3
256420,21-SEP-11,20-SEP-11,Alex,,en,67.70.104.91,bchambers3@sympatico.ca,13323212,000000120012249,4,3,,4
256421,21-SEP-11,19-SEP-11,Niyaz,,en,64.228.32.93,danoreilly@sympatico.ca,13308894,000000119990313,3,3,"The technician I dealt with on September 19, 2011 at 5:02 pm was helpful and knowledgeable. But this was a follow up call to one I made earlier in the day about not being able to send out emails.

This technician explained there was a ""cap"" on my email of 200 messages. He raised that to 500.

However, I dont' sent out anywhere near 200 messages a day. Someone or some system has got a hold of my email and is sending out bogus messages, with the result I am receiving scores of undeliverable emails",3
256422,21-SEP-11,20-SEP-11,Anis,,fr,70.26.225.9,jacquesv25@bell.net,13328214,000000120024735,5,4,,4
256423,21-SEP-11,16-SEP-11,Kalyca,,en,65.95.115.15,Brian.Grundeen@bell.net,13275122,000000119924105,5,5,,4
254956,22-SEP-11,21-SEP-11,Richard,,en,65.95.41.41,edward.denny@sympatico.ca,13341546,000000120047988,5,5,,5
254957,22-SEP-11,21-SEP-11,Yosimar,,en,76.68.112.98,ayrem@bell.net,13338690,000000120037006,5,4,,4
254958,22-SEP-11,21-SEP-11,Etienne,,en,50.101.145.233,bevelliott@bell.net,13339034,000000120040400,1,1,SEND MY COMMUNICATIONS - AND BILLS - IN ENGLISH AS I'VE REQUESTED 2X BEFORE,1
254959,22-SEP-11,21-SEP-11,Manonmani,,en,74.14.85.247,mabel.ong@sympatico.ca,13345788,000000120041423,3,4,There was a small problem with not cle ary understanding the instructions from the rep.Dialect was one of the problems which caused both the rep and the customer to lose our patience. More patience and repetiveness might be required when the customer has a brand new computer. It was a bit frustating and caused me to shorten the phone call and require more assistance from other resources.This little episode certainly does not undermine my satisfaction with all other services Bell has provided in the last few decades. It would be more effecient if the rep is here in Canada. It would easier to understand and I have dealt many times with your different reps over the years. That is the only complaint.,5
254960,22-SEP-11,20-SEP-11,Sofien,,fr,67.68.6.227,malaguti@sympatico.ca,13330962,000000120007042,5,5,,5
254961,22-SEP-11,21-SEP-11,Henry,,en,74.14.129.15,jbe.scott@sympatico.ca,13343552,000000120036561,4,,direct lines to departments,4
254962,22-SEP-11,19-SEP-11,Perumalla,,en,174.88.41.57,dblackburn@bell.net,13309074,000000119977541,4,4,nothing,4
254963,22-SEP-11,21-SEP-11,Bumi,,en,70.26.137.200,howardb@sympatico.ca,13343076,000000120032894,5,5,,5
254964,22-SEP-11,21-SEP-11,June,,en,67.70.105.184,mp_taylor@sympatico.ca,13346970,000000120033344,4,4,,4
254965,22-SEP-11,21-SEP-11,Kais,,fr,174.92.217.134,orionis69@sympatico.ca,13347622,000000120039992,5,4,prix plus compétitif,3
254966,22-SEP-11,21-SEP-11,Basho,,fr,70.30.187.188,ncarange@sympatico.ca,13347254,000000120043089,5,4,Nom je suis satisfact du service,5
254967,22-SEP-11,15-SEP-11,Rodolfo,,en,70.53.204.135,aston@bell.net,13262528,000000119904416,4,4,,4
254968,22-SEP-11,21-SEP-11,Gunson,,en,70.24.5.193,nahern@sympatico.ca,13347130,000000120027630,3,2,Fix my problem,2
254969,22-SEP-11,21-SEP-11,Melvin,,en,70.24.5.193,nahern@sympatico.ca,13347132,000000120027790,1,2,"Absolutely not helpful...I cannot live without my email.  There are over 60 messages that I cannot get at you need to help me better than this vague...""MSN will have to fix it...""",2
254970,22-SEP-11,20-SEP-11,Brahim,,fr,65.94.169.92,augg@sympatico.ca,13323020,000000120023382,5,5,rien de plus sauf remplacer le technicien de h. p. qui a eu beaucoup de difficulté a répondre a nos questions.,5
254971,22-SEP-11,18-SEP-11,Sujay,,en,117.195.164.88,ssyellow@sympatico.ca,13304510,000000119966218,5,5,Nothing the service was excellent.,5
254972,22-SEP-11,21-SEP-11,Casey,,fr,174.91.16.9,bergefleury@sympatico.ca,13338968,000000120027767,3,2,"Brancher ma résidence à la fibre optique, nous sommes à 6,4 km de la centrale,et éprouvons des pannes 

fréquentes d'internet,pour cette raison.",1
254973,22-SEP-11,18-SEP-11,Sebastian,,en,117.195.164.88,ssyellow@sympatico.ca,13304512,000000119965586,5,5,Nothing the service was excellent.,5
254974,22-SEP-11,21-SEP-11,Kira,,en,184.148.250.10,prokel@bell.net,13348196,000000120040598,4,4,"when I first contacted Inernet technical services,{twice) on both occasions I was advised to install my purchased anti-virus.This is the issue that led to all of my problems.We wasted alot of time on unneccessary phone calls.",4
254975,22-SEP-11,21-SEP-11,Andrea,,en,76.64.161.242,cherished@sympatico.ca,13339948,000000120035680,4,3,"the techs that looked into my problem worked diligently in ordewr to solve it. they demonstrated great patience with me since my computer skills are limited.having had to call up to 7 times to resolve the same ongoing issue was tedious and extremely time consuming. it caused undue loss of communication and will result in loss of income.i also feel that the generic multi answer questions serve little purpose. proper dialogue is important to assess the nature of issues. h. r. depts use this style of questions to root out problems, i do not find that address solutions.  ",
254976,22-SEP-11,21-SEP-11,Troy,,en,70.51.153.45,opk@sympatico.ca,13347620,000000120034879,5,5,,5
254977,22-SEP-11,21-SEP-11,James,,en,64.231.69.45,sonni@sympatico.ca,13349942,000000120029995,1,2,"
have the position occupied by someone in

canada -rather than outsourcing to god

knows where--totally disgusting 
",2
254978,22-SEP-11,21-SEP-11,Mejid,,fr,184.145.251.104,lehouxg@bell.net,13345181,000000120032644,5,5,cette fois-ci je n ai que des félicitations a faire d autant plus que je n ai pas attendu pour pour a un agent,5
254979,22-SEP-11,21-SEP-11,Lisa,,en,174.93.10.220,lpaul.majury@sympatico.ca,13345558,000000120035938,5,1,Credit my account for hacked usage,2
254980,22-SEP-11,21-SEP-11,Alex,,en,174.93.10.220,lpaul.majury@sympatico.ca,13345560,000000120035988,5,1,credit my account for hacked usage,2
254981,22-SEP-11,21-SEP-11,Karina,,en,50.101.89.181,r.cooke@sympatico.ca,13348282,000000120045223,5,3,The problem may be with my computer so I am not sure there is anything more the representative could have done.,4
254982,22-SEP-11,03-SEP-11,Kelly,,en,206.248.178.193,drsweet4@bell.net,13119097,000000119635795,1,1,"I have called multiple times, yet my file is not updated to reflect the converstations. They have partial tickets. Frankly I think my conversations from July of 2011 on should be reviewed to show grossly how incompentent the loyality department is.",2
254983,21-SEP-11,20-SEP-11,May,,en,174.95.149.56,pierre.krause@sympatico.ca,13333252,000000120014597,3,3,"Train your personnel regarding Spam Bell internet emails so that they can answer our questions better and provide an email where this spam mail can be forwarded too, like banks do so that you can shut the scammers down before they rip us off on your behalf..",3
254984,21-SEP-11,20-SEP-11,Asma,,fr,70.29.162.251,pelissier@bell.net,13333094,000000120006235,5,5,"Rien, tout était entièrement satisfaisant et d'une gentillesse inouie.",5
254985,21-SEP-11,20-SEP-11,Ashwini,,en,65.95.71.164,s.macbay@sympatico.ca,13334562,000000120022495,4,4,unfortunately her accent was very strong and she was hard to understand,4
254986,21-SEP-11,14-SEP-11,Maimouna,,en,65.95.184.49,tanddcaven@sympatico.ca,13260006,000000119867813,5,1,computer finally cauaght fire and blew up not resolved until I got new one that was why question no 2 answered as it was,5
254987,21-SEP-11,20-SEP-11,Zaki,,fr,70.31.223.53,btgt@sympatico.ca,13323856,000000120011925,3,3,donner une meilleure formation à vos représentants sur les diférents modem et leurs capacités selon les besoins du client,4
254988,21-SEP-11,14-SEP-11,Josue,,en,65.95.184.49,tanddcaven@sympatico.ca,13260008,000000119871109,5,1,It ended with my computer catching fire - not your problem - that was why question no. 2 answered as it was,5
255442,20-SEP-11,19-SEP-11,Andrew,,en,74.12.251.66,john.lowry@sympatico.ca,13312974,000000119981775,5,5,Nothing.  Very professional,5
255443,20-SEP-11,19-SEP-11,Mehdi,,fr,65.92.29.59,huguette-gilbert@sympatico.ca,13311876,000000119982660,5,5,,5
255444,20-SEP-11,19-SEP-11,May,,en,70.55.187.88,gvamell@sympatico.ca,13311428,000000119971286,4,4,,3
255445,21-SEP-11,19-SEP-11,James,,en,70.26.61.37,littleboy@sympatico.ca,13314410,000000119993167,5,5,,5
255446,22-SEP-11,21-SEP-11,Mohamed,,fr,74.15.117.242,f__perron1@sympatico.ca,13341814,000000120039308,4,3,,4
255447,22-SEP-11,12-SEP-11,Alex,,en,69.156.155.61,2dlyons@sympatico.ca,13217714,000000119826000,5,5,,5
255448,22-SEP-11,07-SEP-11,Mauricio,,en,70.27.16.135,pcdr@sympatico.ca,13171254,000000119716947,5,5,,5
255449,22-SEP-11,05-SEP-11,Nix,,en,76.70.102.5,delynne@sympatico.ca,13135534,000000119658700,2,4,"I wish Bell would do a survey on your overall service rather than zeroing in on Nix.  Bell is the most rediculous company I have ever dealt with.  Your lack of comunication, the rigamaroll one has to go through is absolutely rediculous. My phone was down (519-534-4609)in May 2011 and how long it took to fix was shameful. It was a total joke. No one knew what was going on, they fixed the wrong house, they left the line in the neighbors trees. It took weeks. It was like the blind leading the blind. Who ever is running your business from the top should be fired.  Obviously you have a captive audience because Bell Canada has become a joke... Next, I have just moved (519-935-2798)and from the phone installer not showing up to the Satelite installer making a mess of my $4,000.00 siding, to stringing the telephone line through and around my trees. Your instalation people have no idea what is going on, obviously there is no communication, work orders are no way accurate.  I am now waiting for you to show up tomorrow and fix my telephone line. We will see if that happens. I can hardly wait until some other company gets to my area and I will be rid of you so fast. Since there where so many mistakes and I investigated everything before I moved, there had better not be any extra charges. Your people who answer your phones and take the orders do not have a clue.  After I told the one woman today the wires where wrapped around my trees she asked if it was outside.  Come on, get with the program.  I think your company is on the way out. So don't ask me about Nix, ask be about Bell Canada as a whole and you better start at the top before you don't exist.  I am so disappointed, I am a loyal customer but you do not deserve it.IF you want to do a survey, have and English speaking person call me and talk to me directly, guess you can't do that though because you obviously really don't want the answer or you would.  Nix was great, it was the other 10 people I had to deal with.  Delynne Gates",1
255450,22-SEP-11,20-SEP-11,Asma,,en,69.156.168.238,tomduc@sympatico.ca,13336374,000000119999006,1,1,Listen to me and look for a real answer instead of reading the prepared card for problem solving,
255451,22-SEP-11,19-SEP-11,Edgardo,,en,174.91.112.27,victoria.smith014@sympatico.ca,13320884,000000119992923,5,5,"nothing  -  I guess I need to upgrade my
computer",4
255452,22-SEP-11,20-SEP-11,Yara,,en,65.95.244.157,blasdale@sympatico.ca,13323514,000000120012853,4,5,,5
255453,22-SEP-11,21-SEP-11,Budala,,en,70.26.143.153,hdemark@sympatico.ca,13342862,000000120050281,5,5,Everything was great and the help we needed was there and the fellow walked us through the process of getting our internet back up  and running again.  Great job.  Very pleasant.,5
255454,22-SEP-11,21-SEP-11,Issam,,fr,67.68.88.176,lyne.barbeau@sympatico.ca,13345692,000000120050446,4,5,,5
255455,22-SEP-11,19-SEP-11,Anna marie,,en,69.157.152.144,elizabeth.travitsky@sympatico.ca,13309970,000000119971079,5,5,,3
255456,22-SEP-11,19-SEP-11,Imed,,fr,174.89.227.130,ayotte.c@sympatico.ca,13306898,000000119997164,3,1,"On m'a dit qu'un technicien m'appellerait dans les 30 à 45 min. et 48 heures + tard, je n'avais pas eu d'appel!",2
255457,22-SEP-11,21-SEP-11,Carl,,en,76.64.161.118,thelukes@bell.net,13350588,000000120046870,5,5,"Nothing. This representative was very helpful and polite. Our concernes were addressed and solved in a very professional manner. Thank you.
 ",5
255458,22-SEP-11,21-SEP-11,Elizabeth,,en,70.26.117.103,josephcoo1@bell.net,13344168,000000120038142,1,1,"make things easier. Us old folks are not electronic computer engineers and you have to make things easier You have not been able  since last Saturday, September and I have written the CEO in Montreal. If you cant fix it I will go back to Rogers.",1
255459,22-SEP-11,21-SEP-11,Andre,,en,76.64.95.125,clifton.scott@sympatico.ca,13340170,000000120045063,4,2,"May require reassign of my service to a different address on ISP. 
I Get msg ""bell mail not available at this time"" or simiar during past several weeks.  Condition is intermittant.   Frequently around 4 PM but also evening.   However it did occur while speaking to Andre yesterday.  Did not check today B4 4:00 PM but seems OK at 5:15 PM today.",4
255460,22-SEP-11,30-AUG-11,Twinx,,en,70.54.45.140,lencardinal@sympatico.ca,13063457,000000119538762,1,1,Have my concerns rectified. Just recieved my recent bill from Bell and my complaint was not corrected. Had past experience with Bell billing and it seem imposible to have anything resolved.,2
255461,22-SEP-11,21-SEP-11,Salvador,,en,184.145.13.172,nhamilton10@sympatico.ca,13347342,000000120029521,4,3,Salvadore told me that he had done what he could and that someone else would call me within 12 hours - no one called. I called on Sept. 22 and a man named Rod helped me and now the problem is solved so I am satisfied but wondering how Rod was able to fix it right on the spot when Salvadore was not.,5
255462,22-SEP-11,22-FEB-11,Caroline,,en,183.83.193.243,ashleymay2001@bell.net,11133337,000000115280319,5,5,,5
255463,21-SEP-11,18-SEP-11,Danilo,,en,70.50.128.96,jody.wood@sympatico.ca,13301190,000000119964906,5,5,,5
255464,21-SEP-11,20-SEP-11,Charles,,fr,76.69.175.229,jean-guy.lafrance@sympatico.ca,13328464,000000120008705,3,1,,3
255465,21-SEP-11,10-SEP-11,Adeline,,en,70.48.41.241,morris.christopher@sympatico.ca,13206986,000000119786699,5,5,"Nothing needed; service was exceptional on both a technical and personal level

My speed of connection to the internet has never been better or faster 

Adeline who I correctly guessed was from Chenai India, should be promoted or at the very least given the task of training call centre recruits

If you have any contact with Adeline please pass on my sincere thanks for her impressive skills and professional approach to all the technical problems I was facing with my computer",5
255466,21-SEP-11,20-SEP-11,Jose,,en,174.91.123.62,lrhone@sympatico.ca,13330598,000000120003859,5,4,"This was my second call and Jose, based on what I told him, realized that there had to be a physical problem.  He checked and realized there was an outage in my area.  The previous person I spoke with told me to downloaod Internet Exploere 9 even though I could not log on to the internet; the reason for calling.",4
255467,21-SEP-11,20-SEP-11,Nathan,,en,64.229.205.64,romuald1@sympatico.ca,13334292,000000120008750,4,4,,4
255902,20-SEP-11,19-SEP-11,Haricharan,,en,70.51.178.209,rkiley@sympatico.ca,13318240,000000119993198,4,4,your new email is very difficult for someone my age who does not understand the change,3
255903,20-SEP-11,19-SEP-11,Walid,,fr,67.68.214.38,rmlamothe@sympatico.ca,13318268,000000119997641,4,4,,4
255904,20-SEP-11,05-SEP-11,Francisco,,en,76.65.83.103,gcforsell@sympatico.ca,13136614,000000119658544,4,4,"The recent experience with a lady was
very helpful and very patience and 
polite.

",5
255905,20-SEP-11,19-SEP-11,Felix,,en,70.24.206.45,dohashi@sympatico.ca,13309498,000000119983693,5,5,"The technical support eliminated any computer factor in my problem with the printer malfunction.    By further referring me to the printer company after searching for and supplying me with the proper phone number, I was able to contact and have proper help  and resolve the problem.   His time and concern to pursue a resolution was most appreciated and deserves recognition.   With thanks  to a very considerate     technician in El Salvador.         David  OHashi                 ",5
255906,20-SEP-11,19-SEP-11,Elizabeth,,en,69.157.166.104,bill_angie@sympatico.ca,13307332,000000119976158,5,3,,5
255907,20-SEP-11,14-SEP-11,Edgardo,,en,173.195.59.102,juliaegilmore@sympatico.ca,13254198,000000119886301,2,2,Alex stated I need a new power cord for the modem and would have by Friday latest.  I called Monday to enquire only to find it was not ordered.  I have now been without internet for a week and am getting behind on thinks that need to be done.,1
255908,20-SEP-11,19-SEP-11,Alex,,en,70.24.244.137,myramiller@sympatico.ca,13316420,000000119996573,5,5,I have had past experiences with your tech people.  This is the first time your tech person was excellent! ,3
255909,20-SEP-11,19-SEP-11,Ravi,,en,159.18.221.196,brebello@sympatico.ca,13307554,000000119998619,1,1,"I have no internet and my phone is now with primus even though I have requested it say with Bell

Further all the bell reps advised me the phoone was with Bell and when I diall 611 - I get welcome to Primus",1
255910,20-SEP-11,19-SEP-11,Shakeel,,en,184.145.19.221,o.demelo@sympatico.ca,13316878,000000119996288,5,4,Nothing,5
255911,20-SEP-11,19-SEP-11,Reginald,,fr,69.156.85.76,c_abel@sympatico.ca,13307790,000000119987743,5,5,Rien de plus... il a été très patient,4
255912,20-SEP-11,19-SEP-11,Benitha,,en,64.231.250.97,pkrysma@sympatico.ca,13317496,000000119986938,5,5,,5
255913,20-SEP-11,19-SEP-11,Naim,,fr,184.144.223.24,juleslavoie@sympatico.ca,13313314,000000119978355,5,5,"Rien, le tout était parfait.",5
255914,21-SEP-11,20-SEP-11,Temsu,,en,174.91.72.245,gdunley@sympatico.ca,13326986,000000120023438,3,4,,3
255915,21-SEP-11,20-SEP-11,Syed Mustafa,,en,70.27.233.172,curt.mar@sympatico.ca,13324854,000000120012531,3,,"I spoke to 2 customer care representatives on Tuesday, one male and one female.  Both were polite and helpful.  In both cases their English was quite good but I found them hard to understand as they have quite strong accents. So far I do not know if my problem has been solved.  ",3
255916,21-SEP-11,20-SEP-11,Alex,,en,184.144.144.68,c.albert39@sympatico.ca,13323908,000000120017436,5,5,,5
255917,21-SEP-11,20-SEP-11,Juan,,en,72.0.211.42,essievans@sympatico.ca,13326316,000000120005711,4,4,"If internet service is down, it might be helpful to both the agent's workload and your clients if you have a taped announcement before we need to push lots of buttons. For example ""We are experienceing connection difficulties in the 905 area code, and we are working to resolve the issue""",3
255918,21-SEP-11,22-AUG-11,Shoab,,en,174.95.56.194,mmalaquias@sympatico.ca,12981535,000000119334597,2,4,not have kept on the phone for an hour and half,2
255919,21-SEP-11,20-SEP-11,Sudheer,,en,70.30.25.39,bokmccall@sympatico.ca,13323600,000000120024093,1,1,improve the service on the line - we have been having intermittent problems for the best part of 1 1/2 years with no end in sight,1
255920,21-SEP-11,20-SEP-11,Yosra,,fr,69.157.131.163,rombab@sympatico.ca,13334282,000000120000441,5,5,Pas grand chose tout était parfait cette foi ci  a comparer la dernière foi que j ai faite installer Bell hd cetait horrible comme service si  toute vos employer était comme celui de la dernière visite ça serait incroyable merci ,5
255921,21-SEP-11,08-SEP-11,Moncef,,fr,76.65.76.234,senecal.richard@bell.net,13186872,000000119750034,4,5,"améliorer le temps d'attente entre les agent , car des fois c'est un peu long .",5
255922,21-SEP-11,20-SEP-11,Rebello,,en,65.92.191.182,margaretkenneth.jackson@sympatico.ca,13331090,000000120001358,1,1,Check after asking her to if this was a local problem and NOT MY COMPUTER,1
255923,21-SEP-11,17-SEP-11,Adam,,en,65.95.110.86,robert_mcnish@bell.net,13295648,000000119950435,3,4,not sure,4
255924,21-SEP-11,20-SEP-11,Jeffery,,en,74.15.248.76,rpmmag@bell.net,13334434,000000120024389,1,1,stop messing with the services provided.,1
255925,21-SEP-11,20-SEP-11,Duncan,,en,174.95.219.94,macnwil@bell.net,13330876,000000119999507,3,1,"There was obviously a major problem with your system that the tech I spoke to didn't know about.  He spent quite a lot of time checking out my system and ended up saying your system was fine, go to a computer technician to have my system sorted out.  I did this and there was nothing wrong with my system.",4
255926,21-SEP-11,20-SEP-11,Alex,,en,174.95.219.94,macnwil@bell.net,13330878,000000120006676,5,5,In a very short time of soeaking to the tchnician he advised me that you had a problem which should be resolved in the afternoon or evening.,4
255927,21-SEP-11,20-SEP-11,Seshadri,,en,65.92.191.182,margaretkenneth.jackson@sympatico.ca,13331092,000000120003870,1,1,"WHY WASTE CUSTOMER'S TIME ON TRY THIS TRY THAT DO THIS DO THAT FOR SEVERAL HOURS YESTERDAY MORNING... THEN TOLD TO TAKE YOUR COMPUTER TO A LOCAL TECHNICIAN... WE CANNOT ACCESS IT...ANOTHER NEIGHBOUR WAS EVENTUALLY TOLD A TECH. WOULD COME TO HER HOUSE...THEY DID NOT, BUT DID PHONE AND SAID IT WAS OUR WHOLE AREA THAT WAS HAVING PROBLEMS, SHORTLY THERE AFTER WE ALL HAD OUR CONNECTION PROBLEMS SOLVED...WHY PUT US THROUGH TO INDIA OR THE PHILLIPINES THEY DO NOT SEEM TO BE ABLE TO CHECK OUR LOCAL CONNECTIONS!!!!!  I AM VERY VERY UNHAPPY ABOUT THE SERVICE YESTERDAY....
MARGARET JACKSON 905-985-5555",1
255928,21-SEP-11,20-SEP-11,Farah,,en,174.88.203.118,peter.sheldon@sympatico.ca,13333156,000000120006455,4,3,Remove the overcharge instead of just saying that when it appears on next month's bill call us and we will offset the charge.,4
255929,21-SEP-11,20-SEP-11,Sannie Lou,,en,65.92.149.105,stephen.tai@sympatico.ca,13335636,000000120005705,5,5,,5
255930,21-SEP-11,20-SEP-11,Rachel,,en,174.91.63.197,john211@sympatico.ca,13328998,000000120019841,5,5,NOTHING IT EXCELLENT,5
255931,21-SEP-11,20-SEP-11,Gunson,,en,64.228.89.108,h.kirchsteiger@sympatico.ca,13327472,000000120003075,1,2,"get a chance to talk to a technishen right away insted spending half hour dialing all kind of #, callled billing department to get help with internet problems, waited another 5 min to learn internet srew up",1
255932,20-SEP-11,19-SEP-11,Sarah,,en,70.51.248.98,mrhardwoodflooring@sympatico.ca,13316270,000000119982323,3,2,,3
256424,20-SEP-11,19-SEP-11,Matthew,,en,174.89.61.205,twoyoung@sympatico.ca,13320678,000000119988933,4,5,Deal with less people,4
256425,20-SEP-11,19-SEP-11,Divya,,en,74.15.82.179,fgeorge@sympatico.ca,13310382,000000119985692,4,4,I have 50% hearing loss.  If I could have turned the volume up on my phone it would have been easier to hear her.,5
256426,20-SEP-11,19-SEP-11,Cecile,,en,174.89.49.117,rsprint@sympatico.ca,13318638,000000119977902,4,4,"When I spoke with the test dept. on more than one occasion prior to the rep. coming to my home, I was told different things by each person I spoke with. I was given a confirmation # on Friday and an appointment for a technician to come and make the necessary work was made for Sunday a.m. On Sat. when I spoke with a different rep at the test dept. I was told no appointment had been set for 
Sun. and someone would come on Mon. I feel that some consistancy is required when speaking to different people in the same dept. One rep told me that no entry would be required in my home, and another rep. informed me that it may be necessary for the technician to come into my home. In the end a technician was required to enter my home since the problem was my modem. The actual technician that resolved my problem was very efficient, pleasant and knowledgeable.",4
256427,20-SEP-11,19-SEP-11,Hedi,,fr,70.49.62.224,pierre.parent7@sympatico.ca,13317434,000000119982047,5,5,,5
256428,20-SEP-11,12-SEP-11,Sudhakar,,en,76.70.88.129,nut.bolt@bell.net,13228680,000000119809745,5,5,"The csr that helped me was the best and wen't above and beyond to help.
Whatever you pay him it is not enough",5
256429,20-SEP-11,19-SEP-11,Danny,,en,76.69.105.67,swoodman42@sympatico.ca,13319988,000000119975149,3,2,"Danny was unable to resolve the problem so he referred me to someone else. She said she thought it was a local problem unrelated to my setup and that she would have to look into it (I was unable to access the internet/email.) she called back later to say that it was a problem with my modem and that she was sending a new modem that would arrive before 3 days. (It did arrive by courier this morning.) However, early in the afternoon yesterday, when I tried my Outlook Express, lo and behold, I started receiving email and suddenly also had access to MIExplorer. I really think that the problem came from your end and had nothing to do with my own connection or other local problem here. Anyhow, having said all that, both oeople I dealt with did their best and were polite and helpful. Just for the record, the lack of access to the internet and email began on Saturday and lasted until yesterday (Monday) afternoon. ",3
256430,20-SEP-11,19-SEP-11,Zishan,,en,67.70.1.52,Nada_Simeunovic@sympatico.ca,13305629,000000119982200,5,5,My experience with this Bell employee was great! Zishan was a very helpful and professional person. ,5
256431,20-SEP-11,19-SEP-11,Jose,,en,76.69.134.106,jr27@sympatico.ca,13313210,000000119975446,5,5,right now nothing,5
256432,20-SEP-11,19-SEP-11,Colleen,,en,74.12.116.227,tibor.gatszegi@sympatico.ca,13320364,000000119970099,3,4,"Have 7/24 service awailable for reconnecting if one gets home earlier, than originaly planned.",4
256433,20-SEP-11,19-SEP-11,Celina,,en,70.51.88.9,loopiscanine@bell.net,13314500,000000119992160,5,5,Nothing,
256434,20-SEP-11,19-SEP-11,Youssef,,fr,70.26.237.236,cowboy777@bell.net,13308542,000000119991944,5,2,Rien...le net était planté :(,4
256435,20-SEP-11,19-SEP-11,Moez,,fr,70.30.179.164,claude_tessier@sympatico.ca,13308384,000000119973735,2,1,"Vous m'aviez donnez un rendez-vous avec un technicien entre 8h et 12h mais personne n'est venu. Quand j'ai appelé pour savoir ce qui se passait, votre service automatisé m'a dit que le rendez-vous était maintenant de 12 à 17h. Je suis très fâché de la situation. J'avais pris un congé pour cela. Et le type chez-vous me dit que je n'ai qu'à attendre, ils passeront!!!!!!!!",1
256436,20-SEP-11,19-SEP-11,Med Wassim,,fr,76.67.85.173,monepivole@sympatico.ca,13316172,000000119981132,5,4,,4
256437,20-SEP-11,19-SEP-11,Tyrone,,en,70.49.177.180,DAY634@sympatico.ca,13305456,000000119988425,5,4,,4
256438,20-SEP-11,19-SEP-11,Jordan,,en,70.27.44.215,wmuzzin@sympatico.ca,13321262,000000119984620,5,5,nothing,5
256439,20-SEP-11,16-SEP-11,Eduardo,,en,184.148.176.71,shenr@sympatico.ca,13286222,000000119939558,1,1,"Better staff training on customer services, communication, Bell products and technologies.",1
256440,20-SEP-11,19-SEP-11,Justin,,en,70.27.233.196,teresa.c@sympatico.ca,13320220,000000119973317,5,5,,5
256441,20-SEP-11,19-SEP-11,Thorat,,en,174.92.34.51,ejdevolin@sympatico.ca,13309914,000000119979586,3,4,"When I called in the morning to have my problem with the password solved, it didn't work so my son had to come over and call again to help solve the problem. That shouldn't be the way it goes...it should have been fixed the first time.",2
256442,20-SEP-11,19-SEP-11,Joan,,en,184.144.43.65,c.k.wilson@sympatico.ca,13307772,000000119982795,4,5,,5
256443,20-SEP-11,13-SEP-11,Mohammed,,en,74.15.77.119,nicholsphoto@sympatico.ca,13243316,000000119840551,3,4,Have English (Canadian) speaking representatives,2
256444,20-SEP-11,19-SEP-11,Joseph,,en,70.26.19.88,jack.ann@sympatico.ca,13312162,000000119990093,5,4,,5
256445,20-SEP-11,18-SEP-11,William,,en,70.24.24.234,j.vardy@sympatico.ca,13300738,000000119966433,5,5,,5
256446,20-SEP-11,19-SEP-11,Slah,,fr,174.91.186.211,cracmoi@sympatico.ca,13308564,000000119984160,4,4,,4
256447,20-SEP-11,19-SEP-11,Ranjeet,,en,174.95.253.175,briansequeira@sympatico.ca,13307622,000000119975542,2,3,give out right information,1
256448,20-SEP-11,19-SEP-11,Mahdi,,fr,65.94.167.113,raymond.giguere@sympatico.ca,13317880,000000119974715,2,1,Avoir accès au service technique directement.,3
256449,20-SEP-11,19-SEP-11,Haythem,,fr,184.144.205.80,nathb189@sympatico.ca,13316544,000000119993061,4,4,,4
256450,20-SEP-11,19-SEP-11,Paul,,en,70.50.29.155,hintzenhideout@sympatico.ca,13311726,000000119998011,5,5,i was served very well,5
256451,20-SEP-11,19-SEP-11,Mario,,fr,74.14.210.159,pbellavance@bell.net,13317230,000000119980890,5,5,Ce technicien a réglé mon problème que l`autre n`était pas capable,
256452,20-SEP-11,19-SEP-11,Rodrigues,,en,174.91.13.129,maciej@sympatico.ca,13314856,000000119998107,5,5,:),5
256453,20-SEP-11,19-SEP-11,Hussain,,en,65.92.134.109,fanjo488@sympatico.ca,13310274,000000119971150,3,4,Waiting time to speak to one of your agents is too long,4
256454,20-SEP-11,19-SEP-11,Jessica,,en,174.92.48.66,rpwright@sympatico.ca,13318616,000000119996382,5,4,,4
256455,20-SEP-11,19-SEP-11,Oscar,,en,70.53.108.91,susanhurley@sympatico.ca,13319898,000000119992037,5,5,Nothing,5
256456,20-SEP-11,19-SEP-11,Gloria,,en,70.29.123.64,tim.lyte@sympatico.ca,13320388,000000119995242,4,4,,4
256457,20-SEP-11,19-SEP-11,Suraj,,en,69.157.23.102,karlav@sympatico.ca,13313504,000000119996407,3,2,"First level support did the basic check to no avail and then referred me to the next level.  They said that they detected a problem with the line, would check it out and call back ""in a couple of hours"".  However, they never did.  When I called in this morning a technician arranged for someone to come to the house.  The problem has now been resolved.",4
254989,21-SEP-11,20-SEP-11,Susy,,en,70.27.235.225,1vette@sympatico.ca,13321596,000000120026443,5,5,"You should have a ""service interruptions"" option when you phone so when you put in your phone number you can find out immediately that the internet for your area is down without having to wait to talk to someone.",2
254990,21-SEP-11,20-SEP-11,Marc,,en,65.95.93.162,bgetty@sympatico.ca,13323396,000000120018394,4,4,In a few minutes CSR from Ottawa had all the necessary information and put me directly in touch with tech dept.  ,3
254991,21-SEP-11,20-SEP-11,Khan,,en,70.25.159.165,m.whiticar@sympatico.ca,13330844,000000120017898,5,5,"The first person I called said she couldn't help me at all because I have a bell turbo stick.  But I tried to explain that I also pay for a Sympatico account. She ignored me and transferred me to Bell Mobility.  The gentleman there was also great, but couldn't help because they are not trained in Sympatico. He said the first person should have helped me. I have this problem all the time when I call for tech support.  The person who I got on the 3rd call had no problem helping me.",3
254992,21-SEP-11,19-SEP-11,Jessica,,en,67.71.147.53,jcking@bell.net,13312406,000000119974945,3,3,It was not the girls fault as I didnt know what I was doing.,5
254993,21-SEP-11,20-SEP-11,Genevieve-Marie,,fr,70.55.137.120,rio8@bell.net,13334028,000000120020305,5,5,souvent beaucoup de probleme avec le service,
254994,21-SEP-11,20-SEP-11,Marvin,,en,174.91.121.143,treehouse333@sympatico.ca,13336470,000000120009153,5,4,none that I can think of,5
254995,21-SEP-11,20-SEP-11,Seshadri,,en,76.66.92.111,anthony041@sympatico.ca,13322790,000000120014854,5,5,You fixed the problem!,5
254996,21-SEP-11,20-SEP-11,Revathi,,en,209.226.104.70,arbonqh@sympatico.ca,13322856,000000120005284,1,1,Give me some assistance from someone who can speak clear English.......preferably a CANADIAN!!,1
254997,21-SEP-11,19-SEP-11,Elyse,,en,70.31.54.122,etgroome@bell.net,13310148,000000119973586,4,5,"I was referred to ""Rob"" who solved my problem perfectly. Your reps are polite, knowledgeable and willing to help.  thank you!",5
254998,21-SEP-11,20-SEP-11,Eka,,en,65.94.244.170,bruce.devine@sympatico.ca,13323800,000000120006538,5,5,,3
254999,21-SEP-11,20-SEP-11,Sam,,en,206.172.0.204,peter.kola@bell.net,13333148,000000120017199,5,5,Nothing to improve. Sam listened and was not pushy. He asked if I would like to talk about other services but when I politely said no he accepted my comments and continued to assist me in a very professional manner. Which I appreciated.,5
255000,21-SEP-11,18-SEP-11,Sana,,fr,174.94.73.2,rst_martin@sympatico.ca,13303996,000000119961127,2,2,"Bell a pris le contrôle de mon ordi et a tout bouleversé mon ordi. L'ordi était gelé après. J'ai dû payer 50$ pour le réparer.On m'avait dit de ne pas désinstaller mon ancien anivirus avant celui de Bell, ce qui est très dommageable!",3
255001,21-SEP-11,19-SEP-11,Diane,,en,76.64.204.170,a.barrett@sympatico.ca,13305728,000000119989223,3,,Provide a representative in Canada with a good phone connection. Also consider that if Bell tracked the receipt of returned modems then I would not have received two separate documents in the mail basically accusing me of not returning a defective modem.,2
255002,21-SEP-11,20-SEP-11,Grace,,en,64.231.146.213,gmcwhinnie@sympatico.ca,13327258,000000120010722,5,5,nothing,5
255003,21-SEP-11,20-SEP-11,Chandler,,fr,65.93.163.140,pojo29@sympatico.ca,13333364,000000120012663,5,5,,5
255004,21-SEP-11,20-SEP-11,Andrew,,en,205.150.9.21,lgodwin@sympatico.ca,13330216,000000120017376,5,5,"Not directed at cust rep, but at corporate -> When my deal expires in 12 months that rates typically increase - Why do I have to call every 12 months to negotiate a new deal - If I'm satisfied with current deal, why can't the same deal at a month to month plan afterwards.",4
255005,21-SEP-11,20-SEP-11,Olfa,,en,69.157.245.196,jeanfrancoisbertrand@bell.net,13328490,000000120009043,3,4,vérifier que la synchronisation soit bonne pour faire marché le modem de bell internet agrément plus tot car j'ai du rappeller pour des services supplémentaire.,4
255006,21-SEP-11,20-SEP-11,Susy,,en,65.93.172.173,hazelp1@sympatico.ca,13327612,000000120016703,5,4,,5
255007,21-SEP-11,20-SEP-11,Besma,,fr,69.70.218.42,dumont.louis@sympatico.ca,13325906,000000120002157,1,1,,1
255008,21-SEP-11,19-SEP-11,Josue,,en,65.93.178.57,donwaldie@sympatico.ca,13309560,000000119997377,5,5,everything went very well,5
255009,21-SEP-11,20-SEP-11,Sayeeduddin,,en,76.70.82.106,lynnewalker@bell.net,13330766,000000120026337,5,5,nothing,4
255010,21-SEP-11,20-SEP-11,Sarra,,fr,70.30.173.58,nicole_mailloux@sympatico.ca,13332482,000000120004546,4,5,,4
255011,21-SEP-11,20-SEP-11,Adnan,,en,70.55.141.104,xanadu.23@bell.net,13337146,000000120015836,4,4,"The help from your representative, Adnan seemed very good and he seems to know exactly what he is doing. also he was very polite and explained matters clearly",5
255012,21-SEP-11,20-SEP-11,Jean-Raynaud,,fr,76.71.168.91,jacquesmorin@bell.net,13328210,000000120011629,5,5,"Il y a quelques annéesle service Bell était atroce et je constate avec grand plaisir la qualité professionnelle de vos différents services.
Le seul bémol que j'ai est au niveau de la decision de Bell de ne pas offrir TVA sport pendant le grand debrouillage.
Je crois qu'il est temps de changer ces mentalités et attitudes sur-protectrices.",5
255013,21-SEP-11,20-SEP-11,Manonmani,,en,64.229.49.29,vision.tlc@sympatico.ca,13336806,000000119999540,5,5,nothing,5
255014,21-SEP-11,20-SEP-11,Margaret,,en,174.95.121.163,ghadban.family@sympatico.ca,13327078,000000120007199,5,5,,4
255015,21-SEP-11,20-SEP-11,Gabriel,,en,184.146.74.212,w.wright@sympatico.ca,13336876,000000120009298,4,4,,4
255016,21-SEP-11,20-SEP-11,Irving,,en,174.95.213.136,deanandtania@sympatico.ca,13325282,000000120004141,5,4,Nothing with respect to the person helping me. Maybe you could have been a little more accurate as to when the problem was going to be fixed - I was not back online without problems until 2pm. An issue because I work from home and rely on my computer.,5
255017,21-SEP-11,20-SEP-11,Kurt,,en,184.146.159.147,kjobbitt@sympatico.ca,13329750,000000120020170,5,5,"my call originated because of yet another price increase (1.00 more for modem rental, a 25% increase, after doubling from 2.00 to 3.95 in 2009). i subsequently found that i was using a 'grandfathered' internet service plan and could save some money by using a different plan.
Kurt handled my issues really well but i should not have had to call in the first place.
Stop the excessive price increases or at least make them reasonable (ie. a 5% increase, not 25%). There is no reason why, for example, the modem rental price could not have been increased 20 cents instead of 1.00. If that had happened, I would have likely never called to complain.",4
255018,21-SEP-11,20-SEP-11,Deepthi,,en,174.89.193.215,rg_ml_whippletree191@sympatico.ca,13333924,000000120016393,5,5,,4
255019,21-SEP-11,20-SEP-11,Sarra,,fr,174.91.216.211,visionnaires@sympatico.ca,13336808,000000120014932,5,5,,5
255468,21-SEP-11,20-SEP-11,Paul,,en,70.27.75.27,pryan@sympatico.ca,13333428,000000119999226,5,5,,4
255469,21-SEP-11,20-SEP-11,Edwin,,en,70.29.114.16,dondel@sympatico.ca,13325744,000000120009227,3,2,The call seemed to go on too long and all we came up with was waiting an additional 30 minutes to get an appointment booked to come out and check the lines and the modem. Tech was very polite but seemed very unsure of himself.,4
255470,21-SEP-11,20-SEP-11,Johanna,,en,70.54.62.76,hjback@bell.net,13327764,000000120014296,4,4,"she only had to reconnect my wireless
internet and was good at directions and
she got the job done that was screwed up
by microsoft",4
255471,21-SEP-11,20-SEP-11,Shobha,,en,174.91.54.203,dbob_48@sympatico.ca,13325224,000000120026590,5,5,She was a little hard to hear on the phone.,5
255472,21-SEP-11,20-SEP-11,Edward,,en,216.209.175.178,rdinneen@sympatico.ca,13333786,000000120023581,5,5,Had to wait quite awhile just to speak with a representitive,4
255473,21-SEP-11,20-SEP-11,Ahmed,,fr,70.55.92.73,marco.nicol@sympatico.ca,13331070,000000120011987,3,3,,2
255474,21-SEP-11,20-SEP-11,Sudhakar,,en,142.245.193.11,sammydog@sympatico.ca,13334722,000000119999815,1,1,Have customer service techs available who can speak English fluently.  Move the call centre back to Canada...the quality of service has deteriorated substantially!  I've started getting rid of my Bell services because of the lack of quality service provided across the board a the Bell companies.,1
255475,21-SEP-11,20-SEP-11,Shalini,,en,142.245.193.11,sammydog@sympatico.ca,13334718,000000119999339,1,1,Had to call 5 times before someone finally told me that there was a service outage in my area!,1
255476,21-SEP-11,20-SEP-11,Luis,,en,142.245.193.11,sammydog@sympatico.ca,13334720,000000120000325,1,1,,1
255477,21-SEP-11,20-SEP-11,Michael,,en,142.245.193.11,sammydog@sympatico.ca,13334716,000000120005769,1,1,,1
255478,21-SEP-11,19-SEP-11,Celina,,en,184.144.144.184,precise@sympatico.ca,13317586,000000119991399,4,4,"To whom it may concern,
Brad, very pleasantly and efficiently, corrected and verified charges for my internet account. He also transferred me to an agent, who looked after a credit for my previous Bell TV account.
I had already called several times before I reached Brad and often was left on hold for long periods of time and disconnected, after holding the line for quite some time.To whom it may concern,
Brad, very pleasantly and efficiently, corrected and verified charges for my internet account. He also transferred me to an agent, who looked after a credit for my previous Bell TV account.
I had already called several times before I reached Brad and often was left on hold for long periods of tim
Perhaps I was transferred to Brad and did not call him directly. If that was the case, the woman I spoke to was also very helpful and professional.
Thank you for your follow-up. 
Donna",3
255479,21-SEP-11,20-SEP-11,Naim,,fr,65.92.214.135,andr.roy6@sympatico.ca,13322579,000000120011310,3,4,rien,1
255480,21-SEP-11,20-SEP-11,Cindy,,fr,76.67.86.98,g_belisle@sympatico.ca,13326846,000000120009632,4,4,,4
255481,21-SEP-11,20-SEP-11,Med Hedi,,fr,174.92.172.137,pmoty@bell.net,13333344,000000120022526,5,5,,5
255482,21-SEP-11,20-SEP-11,Cesar,,en,184.145.73.161,dinahmorrison@bell.net,13325590,000000120010218,5,5,"The gentleman was extremely informative He had the patience of a Saint. Bell should be honoured to have such a dedicated employee working for them.
He solved my computer problem to my greatest satisfaction
Sincerely Dinah Morrison
Happy Customer",5
255483,21-SEP-11,19-SEP-11,Edgar,,en,216.211.119.143,loon177@sympatico.ca,13314498,000000119983889,5,5,,5
255484,21-SEP-11,20-SEP-11,Sebastian,,en,70.26.34.105,ammm@bell.net,13322530,000000120013600,4,5,"Advise a client that they will be placed on hold, stating that you will be back shorlty. ",5
255485,21-SEP-11,20-SEP-11,Hema,,en,70.26.34.105,ammm@bell.net,13322532,000000120018117,5,5,,5
255486,21-SEP-11,20-SEP-11,Shobha,,en,69.156.127.254,jim_betty.darnley@sympatico.ca,13328730,000000120022925,5,5,,5
255487,21-SEP-11,20-SEP-11,Khalil,,fr,76.68.200.55,rosy-rose@sympatico.ca,13334398,000000120012741,5,4,tout était o.k.,4
255488,21-SEP-11,20-SEP-11,Ousmane,,fr,74.15.112.250,rogerchiniara@sympatico.ca,13334244,000000120003203,2,2,"pas aimé le service du premier conseiller qui m'a repondu avant de me transferer au service d'annulation. ensuite tout s'est bien passé, meme au soutien technique c'etait parfait.",4
255489,21-SEP-11,20-SEP-11,Prince,,fr,184.148.216.87,robert.marieclaude@sympatico.ca,13334138,000000120009507,5,4,J'aurais aimé savoir davance par un message que le crédit de 5$ par service avec vous prévalait pour 12 mois seulement.Cela va se reproduire encore j'imagine car je vais l'oublier dans un an c'est long.J'aiperdu du remps à régler ce problème,2
255490,21-SEP-11,20-SEP-11,Mohamed,,fr,70.51.8.121,renaud.desrosiers@sympatico.ca,13333878,000000120001998,4,5,,4
255491,21-SEP-11,20-SEP-11,Gloria,,en,184.147.212.152,erica.mcintyre@sympatico.ca,13326268,000000120024507,5,5,,5
255492,21-SEP-11,16-SEP-11,Jean,,en,184.146.141.156,petenhelen@sympatico.ca,13284742,000000119939873,3,3,"Provide a technical support representative tha speaks a language I can undestand. Everything Jean said I had to ask her to repeat.
2) My question was quite simple. I was initiating my IPad and needed to provide my password. I tried many of the previous passwords I had been given by Bell but none of them worked. She said she could not provide me with my existing password, and insisted (one more time) to provide me with yet another new password. Why does Bell make it so difficult to busines with?? Peter Riediger",2
255493,21-SEP-11,20-SEP-11,Jason,,en,67.70.89.240,sambo73@sympatico.ca,13334690,000000120016465,5,5,jason was excellentthere was no need to improve,5
255494,21-SEP-11,20-SEP-11,Anne,,en,65.92.189.99,bglaking@bell.net,13323404,000000120014886,4,4,"Nothing, internet was down in my area",4
255495,21-SEP-11,20-SEP-11,Sihem,,fr,67.68.252.129,luis.mejia@sympatico.ca,13330690,000000120014580,5,1,"Mon problème persiste, j'attende l'appelle d'un technicien depuis hier pour adresser ma situation. ",2
255496,21-SEP-11,20-SEP-11,David,,en,70.54.61.183,technolassist@sympatico.ca,13336094,000000120000051,2,4,Put someone on first call that does not speak 100 miles an hour and I can undrstand,4
255497,21-SEP-11,20-SEP-11,Elijah,,en,64.228.90.45,dshaddick@sympatico.ca,13325870,000000120007775,3,4,"Several hours of no interenet service is not what I pay a monthly fee for. Good service would be giving me a rebate for the amount of time I was unable to use the internet., ",3
255498,21-SEP-11,20-SEP-11,Ameer,,en,174.95.214.130,daryle.gray@sympatico.ca,13325098,000000120006275,5,5,,5
255499,21-SEP-11,20-SEP-11,Brahim,,fr,76.71.224.140,pierrette.arbour@sympatico.ca,13333294,000000120019668,5,5,"Expérience très positive, tout était parfait",5
255500,21-SEP-11,20-SEP-11,Pascal,,en,65.95.214.235,dowhaniuk@sympatico.ca,13325818,000000120005291,5,3,Improve fiber optic service in my area,3
255933,20-SEP-11,19-SEP-11,Marco,,en,64.231.166.248,peterdonaldson@sympatico.ca,13317334,000000119989803,4,4,The rep we had did a great job.  The one at three o'clock that same day told me I could go somewhere else to get my internet.  I took her advise and called cogeco and made arrangement. Then I decided to call again and I spoke to a very pleasant gentleman then putting me on we the young lady that was very pleasant also.  But the lady I spoke to at three should be put on probation or let go because she didn't know how to treat valued customers. and really didn't care to continue providing us with the service from Bell  thanks for your time.,3
255934,21-SEP-11,19-SEP-11,Bumi,,en,76.67.4.18,sandybeach0013@sympatico.ca,13318844,000000119971192,3,3,"Well first off these surveys should be sent out when all work has been done, because at the I thought the C.S rep did his job well.  It wasn't until the technician that was dispatched to my house found a problem that I realized the C.S rep needed to really listen to my situation and ask questions if I was'nt clear.  He ended  up sending a technician to my house 2 days later when I didn't need one to come out and in turn delayed my survive by 2 days.",4
255935,21-SEP-11,15-SEP-11,Justin,,en,74.15.95.253,tankertk@bell.net,13273970,000000119904887,4,4,,4
255936,21-SEP-11,20-SEP-11,Michel,,fr,70.30.158.83,hriel06@sympatico.ca,13327840,000000120022546,5,4,"Rien de plus. J'i simplement demandé ou trouver le code de sécurité qu'on me demandait d'inscrire pour connectter mon portable, sans fil, au modem de Bell que j'ai déjà pour mon ordinateur de bureau. Il m'a dit : Sur le cÔté du modem il y a plusieurs numéros. Vous choisissez celui précédé du mot Key qui comporte 26 chiffres. Je l'ai remercié et c'a c'est terminé là.",5
255937,21-SEP-11,20-SEP-11,Sondes,,fr,174.93.144.142,rene.beaulac@sympatico.ca,13333882,000000120002002,5,4,La personne avec qui j'ai communiqué a bien répondu à mes questions. Elle a été  courtoise et patiente! Bravo et merci. Denyse Beaulac,5
255938,21-SEP-11,19-SEP-11,Jeanette,,fr,174.93.189.78,lapointe.julien@sympatico.ca,13314048,000000119985081,1,1,"La dame n'a pas répondu à ma demande: J'ai essayé de lui faire comprendre que la vitesse de mon Internet était braucoup trop lent; ce n'est pas du tout le service que j'ai besoin.
Elle a réduit ^le coût de la facture (à ce qu'elle dit) mais celà n'a aucunement amélioré la vitesse .
Je vais devoir pour le même prix aller chez le concurrent si vous ne pouvez pas faire mieux.
Présentement je dois vous redire que je ne suis pas du tout satisfait

Merci

J'attends votre proposition très rapidement

Merci
",
255939,22-SEP-11,20-SEP-11,Shirin,,en,69.157.172.253,jsgill@sympatico.ca,13329182,000000120022900,4,3,,4
255940,22-SEP-11,20-SEP-11,Joseph,,en,74.14.58.242,cjholland@sympatico.ca,13324527,000000120010432,2,2,An English speaking person would have make it much easier for the representative and myself. I feel the real reason for the call to you was not addressed.,5
255941,22-SEP-11,16-SEP-11,Emylie,,fr,174.88.167.118,matupa@bell.net,13283184,000000119937726,5,4, je seulement suis un client plus de vous et tuojoursen chaque problemme  je suis arriv une solution d accord ,5
255942,22-SEP-11,04-SEP-11,Chiheb,,fr,76.71.206.187,nedir.yazid@bell.net,13130609,000000119648296,4,4,,4
255943,22-SEP-11,21-SEP-11,Salvador,,en,70.30.203.164,pasc@sympatico.ca,13347728,000000120045554,4,5,"was perfect
",5
255944,22-SEP-11,21-SEP-11,Emylie,,fr,76.69.190.97,rejanmessier@sympatico.ca,13348548,000000120034526,5,5,,5
255945,22-SEP-11,21-SEP-11,Nizar,,fr,174.95.31.68,scenergie@sympatico.ca,13349454,000000120033769,5,5,"Nizar a été très efficace et agréable. Le problème a été rapidement résolu. Il a fait preuve de très bonne compétence. Par contre, nous n'avons pas toujours été satisfaits des autres services techniques par le passé. Il nous est parfois arrivé d'avoir l'impression que le technicien ne savait pas ce qu'il faisait.  Merci  de toujours améliorer le service, c'est ce qui nous garde chez-vous!",4
255946,22-SEP-11,21-SEP-11,Erick,,en,174.92.48.86,kathieh@sympatico.ca,13344546,000000120044795,5,5,Pay attention when a customer has called several times about the same issue...This has cost me 5 days of aggravation with poor or no pc performance.,4
255947,22-SEP-11,21-SEP-11,Arbi,,fr,70.55.145.177,lren1@sympatico.ca,13345566,000000120032549,5,5,tout est parfait pour ce conseiller qui à répondu à mes questions. il savait se mettre dans la peau de la personne qui à un problème a règler. Merci,5
255948,22-SEP-11,21-SEP-11,Ajay,,en,50.101.227.148,gordon.rutledge@sympatico.ca,13342562,000000120038600,5,5,,5
255949,22-SEP-11,21-SEP-11,Mohamed,,fr,70.26.210.224,micheldesjardins@sympatico.ca,13346622,000000120045901,3,4,,4
255950,22-SEP-11,21-SEP-11,Stephanie,,fr,174.92.236.219,margotlesaux@sympatico.ca,13345990,000000120031990,4,4,"stéphanie est a mon avis une tres bonne employée avec un language clair et précis.ce qui n,est pas le cas de tous..",4
255951,22-SEP-11,02-SEP-11,Emylie,,fr,74.12.229.118,suzie.chartrand@sympatico.ca,13107483,000000119608283,1,,J ai été oublier de parler avec un superviseur pour des problème de facturation qui traine depuis 3 mois je trouve cela inacceptable car ça fais plus de 4 ans que je suis avec vous et il ont traiter mon Dosier comme si j était un nouvel abone j espère que ma prochaine facture sera correct car je pense sérieusement a changer de compagnie de distribution,
255952,22-SEP-11,21-SEP-11,Elizabeth,,en,184.147.126.149,dayaraskavitch@sympatico.ca,13340774,000000120044102,4,4,,4
255953,22-SEP-11,21-SEP-11,Salwa,,fr,174.89.188.68,loriscorpion@sympatico.ca,13345474,000000120029265,4,2,"Me dire clairement pourquoi alors que je payais 32$ il y a un an, j'en paie aujourd'hui 48$!!!.    ",3
255954,22-SEP-11,21-SEP-11,Adarsh,,en,184.147.176.53,brian.ross@sympatico.ca,13339328,000000120037886,4,4,,4
255955,22-SEP-11,21-SEP-11,Victoria,,en,64.231.116.49,lcattai7@bell.net,13345114,000000120047411,5,4,Nothing she was helpful and pleasant,5
255956,22-SEP-11,20-SEP-11,Stephanie,,fr,64.229.49.191,gbrissette@sympatico.ca,13326962,000000120003259,4,4,75 minute pour reglee un probleme c est beaucoup trop long,3
255957,22-SEP-11,21-SEP-11,Daniel,,en,76.65.23.165,wldesign@sympatico.ca,13351390,000000120037494,5,5,,5
255958,22-SEP-11,21-SEP-11,Arun,,en,69.158.97.55,j2911@bell.net,13343320,000000120027295,3,2,"My call was to find out how to make comments about a headline on your sympatico homepage which was absolutely offensive and degrading. So, your agent told me to use the feedback button on the bottom right hand corner. I did this but it turns out just to be a blog for disgruntled and rude people (and cannot be semi monitored as it states because there was very inappropriate language used). So, to answer your question, I would like to have spoken to someone in Canada from the marketing dept, which is what I asked for. I ended up sending my own email to someone in corporate but it hasnt been answered so whats the point. You really dont care what I think anyway. ",2
256458,21-SEP-11,20-SEP-11,Kevin,,en,74.15.245.244,dalewi@sympatico.ca,13324968,000000120012183,5,5,,5
256459,21-SEP-11,20-SEP-11,Sarra,,fr,70.49.125.94,gsrt@sympatico.ca,13327396,000000120002870,4,4,,4
256460,21-SEP-11,07-SEP-11,Laddavanh,,en,70.24.54.75,ssteve@sympatico.ca,13173348,000000119706908,3,3,"The representative was very nice and wanted to help me with my problem but when she tried to get some more information and put me on hold, I was disconnected. That is why I had to made the second call.",4
256461,21-SEP-11,19-SEP-11,Nizar,,fr,70.51.200.242,micheleferland@sympatico.ca,13315822,000000119993685,1,1,J'ai attrapé un virus sur internet et on m'a dit qu'on ne pouvait rien faire. J'ai envoyé mon ordinateur chez un réparateur et on a trouvé pas moins de 2000 virus et témoins espions dans mon ordi. Je me demande vraiment à quoi sert votre antivirus!!! Je songe sérieusement à changer de compagnie de téléphone et d'internet. Je suis vraiment insatisfaite.,1
256462,21-SEP-11,19-SEP-11,Dilli,,en,184.148.128.39,dana.scotchko@bell.net,13308780,000000119996348,5,5,"If ypur reps with accents could talk slower, they would be better understood.",5
256463,21-SEP-11,18-SEP-11,Jean,,en,184.144.48.191,golfer60@sympatico.ca,13300324,000000119961075,4,4,"I spoke with two rep's.  I could understand both, but the woman spoke
very quietly and I had to ask her to speak more loudly.  Otherwise, very good.",5
256464,21-SEP-11,20-SEP-11,Ahmed,,en,65.95.232.253,smithta@sympatico.ca,13335384,000000120004620,5,5,"1 and 2 above were relative to help finally received from your internet technical services after less than helpfull initial response to my queries both in the Bell store and with your general support personel. However, after being helped by your service manager in the Bramalea store to contact the Internet people my problem was resolved quickly. ",4
256465,21-SEP-11,20-SEP-11,Ryan,,en,70.54.81.171,nanajoan@bell.net,13332286,000000120015166,4,4,"made the requested and promised changes 
back in May 2011 when I first called .
I had to make 4 calls to finally get the matter looked after. As a75yr old lady living with cancer side effects. I was not always able to follow up the problems of promised made and not kept.",4
256466,21-SEP-11,19-SEP-11,Mohammed,,en,74.15.4.206,j.c.speir@sympatico.ca,13312090,000000119998013,5,4,,4
256467,21-SEP-11,20-SEP-11,Preethi,,en,99.237.181.77,hkruecken@sympatico.ca,13327772,000000120005375,1,1,The representative did not follow up with my request.,2
256468,21-SEP-11,20-SEP-11,Leni,,en,69.158.148.63,anncar@sympatico.ca,13322716,000000120002297,1,1,The technician and I were cut off and he did not phone me back.,2
256469,21-SEP-11,14-SEP-11,Visakan,,en,70.50.21.239,chrisoliveiro@sympatico.ca,13249880,000000119879168,5,5,,4
256470,21-SEP-11,20-SEP-11,Rodolfo,,en,69.158.148.63,anncar@sympatico.ca,13322720,000000120012352,3,4,"the technician tried to help but had insufficient knowledge about Mac computers. He arranged a service call that afternoon and the problem was solved in 10 minutes. BUT I had spent a total of 3 1/2 very frustrating hours before that happened. I recommend you hire technicians who 1. Call back, 2. Speak with unaccented or lightly accented English and 3. have excellent Mac know -how",4
256471,21-SEP-11,18-SEP-11,Mohammed,,en,70.51.88.106,danjones@sympatico.ca,13299156,000000119962006,5,5,,5
256472,21-SEP-11,19-SEP-11,Maria,,en,76.67.201.200,brentjanet@sympatico.ca,13307590,000000119990198,4,5,"She could speak a little more clearly, but she was very professional.",5
256473,21-SEP-11,20-SEP-11,Anis,,fr,174.89.76.221,petronil@sympatico.ca,13333194,000000120026587,1,1,"J'aurais aimé parler avec quelqu'un qui connaissait le problème dont il était question.
J'ai téléphoné à deux reprises, je lui avais demandé de me téléphoner après quelques minutes....  rien ne fonctionnait, et pas de téléphone, j'ai décidé d'attendre votre sondage.",1
256474,21-SEP-11,20-SEP-11,Roberto,,en,174.95.135.218,jmorris_1@sympatico.ca,13328864,000000120012563,5,5,"Nothing, It was just fine.",4
256475,21-SEP-11,13-SEP-11,Helmi,,fr,65.94.171.251,pirlouis@sympatico.ca,13244070,000000119858350,4,5,,5
256476,21-SEP-11,07-SEP-11,Ahlem,,fr,70.31.248.239,jbernard@sympatico.ca,13166696,000000119706433,5,5,"Rien, tout était parfait",5
256477,21-SEP-11,20-SEP-11,Noureddine,,en,67.70.16.159,c.abear@sympatico.ca,13323906,000000120013927,5,5,nothing  everyting is ok ,5
256478,21-SEP-11,20-SEP-11,Jose,,en,70.26.72.160,leerinj@sympatico.ca,13330122,000000120007971,3,1,,2
256479,21-SEP-11,19-SEP-11,Sannie Lou,,en,67.71.8.195,melissa.young@sympatico.ca,13315700,000000119991412,3,3,WEll people are now telling me that they got there routers for free so that kind of upset me...Im thinking about changing providers now...I have been with bell a long time so kinda makes me sad,2
256480,21-SEP-11,19-SEP-11,Joseph,,en,174.92.114.52,lindamclark@sympatico.ca,13314344,000000119985093,5,5,,5
256481,21-SEP-11,12-SEP-11,Simon,,en,174.92.51.207,debswan@sympatico.ca,13221356,000000119834347,1,1,I was 2hours on the phone with a rep who ended up making my service into a dial up 2x then when he could not resolve the problem he was going to  transfer me to someone else but we were disconnected I waited 1/2 an hour no one called back. Finally I call after 9:30 got a women rep she helped fix it right away but it was hard to understand her english.  Now I am told by family that they get a strange busy signal on my phone like I used to have when I had dial up internet before not sure what is going on with that.  Maybe someone could get back to me on that .  Was not very happy at all.  All I did was move my computer and wireless modem to the main level of my house this should not have caused a problem I feel.,2
256482,21-SEP-11,20-SEP-11,Oscar,,en,76.69.64.218,gdyke@sympatico.ca,13326990,000000120025723,1,1,make my connection work as it did prior to Sunday at 3 pm.  And you booked the wrong service time. You told me between 5 and 9 pm on Tuesday.  Your service tech called Tuesday at 2.  He said that his sheet showed between 8 and 5 pm.  Anyway the problem was Not corrected with a service call. ,1
256483,21-SEP-11,20-SEP-11,Kanni,,en,76.69.64.218,gdyke@sympatico.ca,13326992,000000120024486,1,1,Problem was not solved.  ,1
256484,21-SEP-11,12-SEP-11,Ayesha,,en,174.92.51.207,debswan@sympatico.ca,13221358,000000119835169,4,3,Find out why it is hard to understand why reps dont speak better english.  And why my phone is now ringing busy to people who call me ,2
256485,21-SEP-11,19-SEP-11,Chad,,fr,184.151.127.235,michelinetrahan01@sympatico.ca,13315838,000000119990537,5,5,"Rien car j'ai recu un tres bon service avec cette personne si tous etes comme lui cela serait regle tres vite. 
Merci bonne soiree",5
256486,21-SEP-11,20-SEP-11,David,,en,64.229.93.151,mooregang5@sympatico.ca,13332060,000000120026375,4,4,better english language skills,3
256487,20-SEP-11,17-SEP-11,Ajay,,en,70.26.13.95,donald.marjerrison@sympatico.ca,13290384,000000119947877,5,5,,4
256488,20-SEP-11,19-SEP-11,Porushotham,,en,174.94.48.77,a.jasansky@sympatico.ca,13305740,000000119971451,5,5,,5
256489,20-SEP-11,18-SEP-11,Ramy,,fr,70.30.201.206,pierre.sans@sympatico.ca,13303478,000000119969167,5,5,Le temps d'attente  fut  un peu long,5
255020,21-SEP-11,20-SEP-11,Gustavo,,en,204.101.237.139,napetheape@sympatico.ca,13332314,000000120024738,5,5, Not having my internet go down in the first place. But it happens it just part of technology.,5
255021,21-SEP-11,20-SEP-11,Adnan,,en,70.51.33.155,dutch4847@sympatico.ca,13325918,000000119999321,5,4,"The solution that was offered by the technician solved the problem, so I'm totally satisfied",5
255022,21-SEP-11,17-SEP-11,Saliou,,en,70.49.83.54,amartel1@sympatico.ca,13288468,000000119945698,1,1,"how about honoring the commitments you make on the phone and giving complete and accurate information on the phone to your customers. I made this call because the previous rep that ""helped me"" ensured me that my internet cost would not change, but he removed a $13 credit I was getting monthly. Saliou said he couldn't correct it because the option didn't exist anymore I
(I've been given that excuse before as well) the best he could do was give me a $13 credit on my phone (for a year only) and he ensured me ( I had him repeat several times) that I would not lose by bundle discount. I received confirmation of what he did, your transaction states that he has given me a $10 not $13 discount on my phone. Now how complicated is that to do properly? I invite you to listen to the recorded conversation and explain to me why he didn't do what he said he would on the phone.... or why I had the same problem repeatedly with your internet phone and TV services as I currently still have all 3 with Bell",1
255023,21-SEP-11,20-SEP-11,Brenda,,en,70.54.1.221,jtrumble@sympatico.ca,13329222,000000120013251,5,5,My son phoned because I don't understand  all the computer tech. He said the man was very helpful.,5
255024,21-SEP-11,20-SEP-11,Sana,,fr,70.30.182.62,luciepaquet1@sympatico.ca,13330658,000000120011563,5,5,tout était bien correct,5
255025,21-SEP-11,19-SEP-11,Clarisse,,fr,67.68.116.15,helene.belley@sympatico.ca,13311634,000000119970183,4,4,,3
255026,21-SEP-11,20-SEP-11,Francine,,fr,67.68.118.220,neannine@sympatico.ca,13332406,000000120008807,5,5,,5
255027,21-SEP-11,12-SEP-11,Mathieu,,fr,70.26.225.86,pmld@sympatico.ca,13229339,000000119823334,3,2,QUAND LE TECHNICIEN VIENDRA CHEZ MOI POUR REGLE LES PROBLEME AVEC VOTRE LIGNE OPTIQUE JE SERAI PLUS EN MESURE DE VOUS DIRE MON APPRECIATION DE VOTRE SERVICE FIBE.,4
255028,21-SEP-11,20-SEP-11,Maurice,,fr,70.26.225.86,pmld@sympatico.ca,13333341,000000120005312,3,2,"LES PROBLEME SONT DUR A SOLUTIONNER PAR VOS TECH CAR JE CROIS QU'IL CHERCHENT VRAIMENT LA SOLUTION MAIS ELLE N,EST PAS ENCORE DISPONIBLE .MR.ETIEZ VOUS VRAIMENT PRETE A DONNER CE SERVICE LA EST LA QUESTION !!",4
255029,21-SEP-11,20-SEP-11,Samuel,,en,24.150.23.48,skar.mcknight@sympatico.ca,13335292,000000120020095,5,4,Close work tickets when they are supposed to be closed and allow them to be closed when required (your system needs work),
255030,21-SEP-11,11-SEP-11,Ali,,fr,76.67.175.191,pintoben@sympatico.ca,13215618,000000119807062,1,1,"Nous avons appelé à maintes reprises ces dernières semaines car le service internet est pourri ainsi que tout le système BEll. je fais des démarches pour changer de fournisseur une fois pour toutes et pour tous les services : la télévision par satellite n'est pas fiable, on perd le signal au moindre coup de vent - le téléphone est trop cher et l'internet c'est l'enfer. Heureusement que j'ai déjà retiré tout le service mobilité Bell et j'en suis bien contente.
Je demande un crédit internet pour les 2 derniers mois car il nous fait défaut tous les jours. Je viens d'appeler encore ce soir car on perd tout le temps la connection.
Je demande qu'on me libère de tous vos services Bell. Dommage qu'en tant que cie canadienne vous vous en foutez de vos clients - tout ce qui vous importe c'est de récolter l'argent - arrêtez de faire de la publicité qui vous coûte des millions, baisser tous vos prix et donner un service respectable - c'est çà la meilleure publicité, quand le client est satisfait. Pourquoi a-t-on besoin d'un contrat ? est-ce qu'on va s'échapper avec la ligne ? 
Ayez des politiques claires avec des prix justes pour tous - la téléphonie et l'internet ne sont plus un luxe, c'est une nécessité dans le monde actuel et on ne doit pas nous prendre en otage. Pour moi, Bell c'est fini, je vous ai donné assez d'argent depuis 40 ans.
J'ai fait mes commentaires, qu'avez-vous à répondre ?
",1
255031,21-SEP-11,20-SEP-11,Sarra,,fr,70.31.220.171,alex.marz@bell.net,13322348,000000120015719,4,4,,5
255032,22-SEP-11,21-SEP-11,Manel,,fr,174.93.203.222,balance70@sympatico.ca,13338778,000000120029945,4,4,,5
255033,22-SEP-11,21-SEP-11,Mahesh,,en,216.218.29.162,beaularo@bell.net,13338896,000000120050561,5,4,,3
255034,22-SEP-11,21-SEP-11,Mahesh,,en,70.27.232.69,clauleb@bell.net,13340146,000000120038935,4,3,Interesting that a person with a VERY strong accent telephoned shortly after to tell me that my international modem  had a virus.??? He said that he was from Rogers then changed his mind to Bell. I hung up. IS THIS A SCAM?The timing was amazing.,3
255035,22-SEP-11,21-SEP-11,Cesar,,en,70.26.116.193,teachmcdee@sympatico.ca,13350504,000000120035335,1,1,not hang up on me on my first call. not keep me waiting with the recorded questions. let me speak to a real person who understood the problem and was able to help.,1
255036,22-SEP-11,21-SEP-11,Mauricio,,en,64.229.184.131,laing38@sympatico.ca,13345000,000000120031352,4,4,nothing.  The rep was very thorough.,5
255037,22-SEP-11,21-SEP-11,Yosra,,fr,70.49.79.164,martine_theriault@sympatico.ca,13346198,000000120028447,5,4,"Rien mais je dois rappeler, car il y a un problème au niveau de mes courriels",4
255038,22-SEP-11,21-SEP-11,Med Hedi,,fr,184.148.209.161,serlou1@sympatico.ca,13349566,000000120038893,4,4,,4
255039,21-SEP-11,20-SEP-11,Hassiba,,fr,70.53.186.14,tessier.lalonde@sympatico.ca,13336138,000000120004648,5,5,,4
255040,21-SEP-11,18-SEP-11,Martina,,en,74.12.99.136,susan.moller050@sympatico.ca,13304624,000000119968237,1,1,"You could have had a qualified call centre person that knew what they were doing and didn't feed me the wrong information, even after I continued to tell her it was the wrong information. Her incompetence was later confirmed by the 3rd level agent I spoke with the following day. The situation has not yet been completely resolved although the 3rd level agent - Brian ID 6019919 was very helpful. The 1st level person I spoke with on Sept. 18th was useless and even did more harm to my system. Her name was ""Martina"" and she set up the ticket #119968237. I was on the phone with her for almost 1 1/2 hours. She promised a more experienced technician would call me that night within 1/2 hour (no one did) and that she herself would call me back at 9:35 p.m. same night to confirm that I had been contacted by a technician. (she didn't) Very disappointed (again) with Bell's service. Just had the same issues with my landline in July. Horrible service.",1
255501,21-SEP-11,19-SEP-11,Steph,,en,50.101.229.32,tezgolf@sympatico.ca,13320254,000000119970703,4,5,the person I was dealing with had an accent and the questions had to be repeated but every thing worked out OK.,5
255502,21-SEP-11,19-SEP-11,Tathiana,,en,67.70.85.74,rsbeggs@bell.net,13318630,000000119983779,5,5,,4
255503,21-SEP-11,20-SEP-11,Nelly,,en,174.91.117.119,darlene.hlozan@sympatico.ca,13325076,000000119999438,2,2,"Check situation and call me back when resolved, instead of being on hold for 15 minutes!!",2
255504,21-SEP-11,20-SEP-11,Sonia,,fr,174.88.165.164,moniquecha@sympatico.ca,13332032,000000120019834,5,5,rien,5
255505,21-SEP-11,20-SEP-11,Philo,,en,165.115.113.206,dcbm@sympatico.ca,13325238,000000120025607,5,5,,5
255506,21-SEP-11,19-SEP-11,Prem,,en,64.228.32.93,danoreilly@sympatico.ca,13308896,000000119992292,4,3,"Of the three technicians I dealt with on Sept. 19, this person was the most helpful and knowledgeable. I explained to him that I probably exceeding my message cap because some person of system has accessed my email and is sending out scores of emails. Those messages can't be delivered, so they are returned to me.

This technician advised that I change my email password, which I did with his help.

He also said Bell Sympatico would launch an investigation into why I am receiving all these undeliveable emails.

That was two days ago and I am still receivng these bogus emails.",3
255507,21-SEP-11,20-SEP-11,Khaoula,,fr,70.51.175.201,lcollet@sympatico.ca,13330090,000000120016943,3,4,"J'ai passé 1 heure et 10 minutes avec la représentante pour intégrer mon sympatico à un nouvel ordinateur. Je trouve que ça été un peu long.....
Aussi la représentante ne semblait pas très expérimentée et quelque peu impatiente lorsque je ne comprenais pas ce qu'elle me disait.",5
255508,21-SEP-11,20-SEP-11,Chae,,en,76.65.185.23,adellarocca@sympatico.ca,13322162,000000120000377,5,5,"Nothing, she handled the call very well.",5
255509,21-SEP-11,20-SEP-11,Jordan,,en,74.216.250.226,annelisechen@bell.net,13322740,000000120026657,2,1,"I shouldn't have switched internet providers from Rogers to Bell. I've had nothing but problems with getting mail to work/internet service. Your tech folks are very nice, cordial, and try to be helpful. However,  no one could figure out what was wrong. Perhaps better support for Apple products?",2
255510,21-SEP-11,20-SEP-11,Partha,,en,64.231.23.88,hbrockie@sympatico.ca,13327616,000000120009903,4,3,I still waiting for the problem to be fixed.,3
255511,21-SEP-11,20-SEP-11,David,,en,70.26.97.90,tm3@sympatico.ca,13336332,000000120024877,5,5,the expert advice works.  don't improve.,5
255512,21-SEP-11,20-SEP-11,Martina,,en,74.12.144.159,mdoyle44@bell.net,13331534,000000120024874,3,1,arrange for a home visit from a tec.  Something is wrong and I feel it is the internet lines.  Now waiting for a new ethernet cord to go with the new modem I just received.  Can't connect to the internet.,3
255513,21-SEP-11,20-SEP-11,Cesar,,en,174.91.123.211,kdahdah@sympatico.ca,13329564,000000120005663,5,4,,5
255514,21-SEP-11,19-SEP-11,Samantha,,en,66.209.56.6,rosemarie.lafrance@bell.net,13318534,000000119991021,4,2,"The issue has not been resolved. They attempted to stabilize the line, but it still is not working properly. I continue to lose internet connection.",
255515,21-SEP-11,20-SEP-11,Alicia,,en,65.92.69.13,terri.sheehan@sympatico.ca,13336110,000000120016367,5,5,Nothing really. The wait was not long. She suggested I write to the fraud centre which I did.,5
255516,21-SEP-11,20-SEP-11,Juan,,en,69.158.49.190,eflight52@bell.net,13326052,000000120000770,5,4,none,5
255517,21-SEP-11,19-SEP-11,Michelle,,en,70.30.62.105,viouellette@sympatico.ca,13320928,000000119988166,5,5,,5
255518,21-SEP-11,19-SEP-11,Marc,,en,65.95.245.126,brian1946@bell.net,13307604,000000119986037,5,5,,5
255519,21-SEP-11,18-SEP-11,Erick,,en,174.91.96.129,brian.porter@sympatico.ca,13298536,000000119966559,1,2,,2
255520,21-SEP-11,19-SEP-11,Anne-Marie,,en,69.158.28.206,irene.summers@sympatico.ca,13312010,000000119986899,5,5,Nothing! I was completely satisfied!,5
255521,21-SEP-11,20-SEP-11,Elijah,,en,65.92.94.77,chris.jess@sympatico.ca,13324418,000000120018244,5,,"I think the call went well, but this is the second time I was told I would get a return call and I didn't. I'm not sure if my internet connection problem was solved. But time will tell. If its fixed then I'm happy.",5
255522,21-SEP-11,20-SEP-11,Cindy,,en,174.91.116.106,stephen.hodge@sympatico.ca,13335634,000000120001270,4,2,"Clearly the issue was with your service (supply of Internet access). Many of my neighbours spent lengthy time on the phone with customer care around the same time I did... a significant number of calls from the same area should trigger the problem being kicked up to the next level so we don't have to spend an hour and a half on the phone when all we wanted to know is if there were outage issues in our area... which there were. If three of four people suddenly call from the same area with the same question, a second tier customer care person ought to be notified - they could then inform the employees on the phone that it appears the problem they are discussing may be a general one, not specific to that customer so the customer can then be let go to get on with their day and called back if it turns out there isn't a wider issue. I know of at least three people within a few doors of myself who spent over an hour on the phone working on their computers to resolve an issue that wasn't their issue to begin with. Wastes your time, our time and shows that you are slow to respond to an outage because clearly there are not systems in place to alert the right people that a pattern has emerged suggesting there's an issue with your service instead of our computers. ",2
255523,21-SEP-11,19-SEP-11,Fatma,,fr,66.129.135.225,lucie.boisvert@sympatico.ca,13314668,000000119972638,5,5,,5
255959,20-SEP-11,19-SEP-11,Kaouther,,fr,70.31.247.175,m.st-arnaud@sympatico.ca,13314798,000000119972761,4,4,J'ai été étonnée d'apprendre qu'on avait dépassé la limite de téléchargement permise. Cela s'est fait durant mon absence - mon fils habitait chez nous pendant ce temps-là) et cela m'a coûté 60.00$ de plus! Je sais que c'est la même chose chez Videotron... Alors j'ai prévenu mon fils et toute la maisonnée de limiter leurs téléchargements...,4
255960,20-SEP-11,19-SEP-11,Henry,,en,50.101.151.37,alohamarg@sympatico.ca,13306252,000000119974008,4,4,,4
255961,20-SEP-11,19-SEP-11,Amelia,,en,173.239.187.246,kelsey.elyse@bell.net,13313624,000000119981653,5,5,"If our first bill hadn't had an extra $300 worth of charges on it, that would have been great. Not a great first impression for Bell's billing department. Also, if the changes could have been applied to the account right away like Rogers does, that would be great instead of having to wait for a billing ticket to be sent to the billing department for them to figure things out. ",4
255962,20-SEP-11,19-SEP-11,Mahmoud,,fr,70.49.76.104,jean-claude.carle@sympatico.ca,13312444,000000119986784,5,5,satisfait,5
255963,20-SEP-11,19-SEP-11,James,,en,76.70.43.111,rjhut202@sympatico.ca,13318234,000000119986432,4,4,"I had asked for a complete summary of the changes to my internet service, which James agreed to do, sometime before the end of the call.  However, he wanted to complete the order first.  And yet, after completing the order, he failed to do this, perhaps because he assumed that the order met my needs.  I think this is a shortcoming of your customer service policy, not the representative's neglect.  Therefore, always give a summary of account changes, before and after placement of the order.  By the way, I am blind, and I found this survey difficult to complete with a screen reader.  I had to compose this message within my word processor and paste it into your edit box because your web page prevented my screen reader from tracking the changes as I made them.  Also, your Bell Internet Security Services does not work very well at all with a screen reader.  Bell needs to design their pages and software to meet adaptive technology accessibility guidelines.",
255964,20-SEP-11,19-SEP-11,Elsy,,en,69.156.97.115,elizabeth.quinn@sympatico.ca,13309968,000000119978874,5,4,Allow my wife's name on the account and give her full authority to add/change services at any time.  My wife's name is Elizabeth Quinn. Thank you.  -Robert Brady,5
255965,20-SEP-11,12-SEP-11,Marouen,,fr,174.91.185.253,michel_perron@sympatico.ca,13227688,000000119819112,5,1,,5
255966,20-SEP-11,19-SEP-11,Joshua,,en,174.92.136.6,d.rossdeutscher@sympatico.ca,13308700,000000119987056,5,5,,5
255967,20-SEP-11,19-SEP-11,Benjamin,,en,184.144.42.158,dent.harrison@sympatico.ca,13309272,000000119991079,5,5,better english on chat line,4
255968,20-SEP-11,17-SEP-11,Raza,,en,70.50.52.109,vogel177@sympatico.ca,13297224,000000119946160,2,2,change my G router to a N router so i could get a better signal on my patio.,3
255969,20-SEP-11,16-SEP-11,Suresh kumar,,en,74.12.144.159,mdoyle44@bell.net,13283316,000000119918836,5,4,"problem was resolved in a very timely matter.  the tec I was talking with wasn't too sure so he passed me on to his supervisor. I appreciated that he acknowledged that he needed assistance.  So I feel nothing else could have been done to improve my experience 
",4
255970,20-SEP-11,19-SEP-11,Alvaro,,en,184.147.127.72,ndoconnor@sympatico.ca,13316578,000000119983516,5,5,Nothing that I can think of.,5
255971,20-SEP-11,19-SEP-11,Cesar,,en,70.50.218.11,dean17@sympatico.ca,13309142,000000119971497,1,1,,1
255972,20-SEP-11,19-SEP-11,Kyle,,en,70.50.218.11,dean17@sympatico.ca,13309140,000000119996985,1,1,fFollow up to see if the problem persists. It does.,2
255973,20-SEP-11,19-SEP-11,Francine,,en,99.231.216.240,kleindavid@sympatico.ca,13313794,000000119971352,1,1,STOP PUTTING YOUR VALUED CUSTOMERS THROUGH TO PEOPLE WHO DO NOT KNOW WHAT THEY ARE TALKING ABOUT IN INDIA!!!!,1
255974,20-SEP-11,19-SEP-11,Fatma Sawcen,,fr,65.92.249.247,huguettejolin@sympatico.ca,13311878,000000119971759,3,3,"les machines m'écoeurent,Ca m'a pris 20 minutes pour parler a Quelqu'un En tout 45 minutes au téléphone 
Huguette Lafontaine",4
255975,21-SEP-11,20-SEP-11,Karina,,en,65.92.189.99,bglaking@bell.net,13323406,000000120004174,5,4,We forgot to make sure 2nd computer was running for the internet.  It isn't and I will have to phone back to-day.,4
255976,21-SEP-11,20-SEP-11,Romy,,en,67.70.206.48,wnipper@sympatico.ca,13337096,000000120015735,3,1,"Resolved my connection with Bell Windows Live 'e' mail, without continually signing in.Instead I now have Windows Mail.This was never a problem before and I cannot understand why it cannot be resolved. I have used Bell Windows Live for a long time.",2
255977,21-SEP-11,20-SEP-11,Joan,,en,76.64.196.128,granny.lou@sympatico.ca,13327330,000000120015818,5,5,"I feel that since you were aware of this phishing incident before I contacted you about my concerns, you should have notified all of your customers about so that they could delete the message immediately.",5
255978,21-SEP-11,20-SEP-11,Kristel,,en,64.229.66.39,jlevack@sympatico.ca,13328804,000000120013286,1,4,"here's a few things since i cnat pick just one!
1 - It was a call about my phone not my internet.
2 - The person's french accent was so thick i could barely understand her
3 - she spoke so low i could barely hear her.
4 - I waited over three minutes for her to confirm a cancelled appointement
5 - She asked me more security questions to cancel the appointment than i was asked when i booked it
6 - your inane surveys that never result in better service",1
255979,21-SEP-11,19-SEP-11,June,,en,74.14.147.173,bob.annette@bell.net,13307448,000000119972931,4,3,"June was very helpful and understanding.

I asked why the new rate I was given on Aug. 23rd - ref# 119368795 was not
applied to this bill - billing date Sept. 8th. She basically said that there was not enough
time between dates for it to apply = this was 2 weeks later. ???
She said it would apply to October billing and that the 12 month agreement will take
effect then. That is not what I was told in Aug. 
At the end of the conversation she mentioned that the rate will be 
prorated - I understood that to mean that I will be credited back until Aug. 23rd. Correct??

I was also told - Aug. 23 - that I now own the modem (at no charge - no more lease fees)
If it needed repaires or replacement it will still be done through Bell at no cost.

I just do not understand why, whenever I get a better rate, it is always a hassle for it to be applied.",4
255980,21-SEP-11,20-SEP-11,Diego,,en,70.52.156.124,williamsl@sympatico.ca,13337044,000000120016887,3,3,"tech reps need to be more knowledgable about internet products-didn't know the current standard for modum capability
sales people need to stop talking in circles and giving misleading information",3
255981,21-SEP-11,20-SEP-11,Sarry,,fr,70.48.141.233,alinelavigne@sympatico.ca,13322404,000000120010212,5,4, ,4
255982,20-SEP-11,19-SEP-11,Deepak,,en,65.92.44.42,jcmateer@sympatico.ca,13312408,000000119996452,5,5,,5
256490,20-SEP-11,18-SEP-11,Erick,,en,174.95.66.19,walter.matos@sympatico.ca,13305140,000000119968259,4,4,"Erick was great.
He took the time to go on a screen share to help resolve my problem.
I left the call confident that my problem was resolved.",4
256491,20-SEP-11,18-SEP-11,Christopher,,en,69.158.34.119,robert1231@sympatico.ca,13303844,000000119962054,4,4,,4
256492,20-SEP-11,12-SEP-11,Reshma,,en,74.14.49.154,jay.ka@sympatico.ca,13224222,000000119824199,4,4,did what you could .,4
256493,20-SEP-11,19-SEP-11,Karishma,,en,184.146.80.228,moejolliffe@sympatico.ca,13316112,000000119987234,4,5,Nothing comes to mind.,5
256494,20-SEP-11,19-SEP-11,Elvis Francisco,,en,65.95.25.197,scp@sympatico.ca,13318966,000000119997948,5,5,,5
256495,21-SEP-11,20-SEP-11,Adnen,,fr,76.70.60.92,cdemers62@bell.net,13324192,000000120025161,3,5,etre plus patient,3
256496,21-SEP-11,20-SEP-11,Abdallah,,fr,174.93.199.168,roger.dupere@sympatico.ca,13334230,000000120020281,5,5,aucun tout était parfait je suit trait satisfait davoire régner ma situation je suit trait reconaisat de bell canada je vous remerci beaucoup  roger.dupere@sympatico.ca  roger dupere,5
256497,21-SEP-11,20-SEP-11,Hugo,,en,70.24.88.211,kwvanderlaan@sympatico.ca,13329888,000000120021656,3,3,Communicate. No call was made to my cell to say that bell would be fixing the problem externally and further no one called to notifybus that the repairman would not be coming out as scheduled ties night because the problem had been fixed.,4
256498,21-SEP-11,20-SEP-11,Mohamed,,en,65.92.220.13,Jean.Bourret@bell.net,13321796,000000120013864,5,4,mois gratuit!!!,4
256499,21-SEP-11,20-SEP-11,Sami,,en,70.54.61.130,phil.redwood@sympatico.ca,13333212,000000120000480,1,1,Have qualified people who are fluent in English,1
256500,21-SEP-11,20-SEP-11,Divya,,en,184.146.130.39,jendrosch@sympatico.ca,13328580,000000120024731,5,5,,5
256501,21-SEP-11,20-SEP-11,David,,en,174.89.141.102,dakota503@sympatico.ca,13324958,000000120017758,5,5,,5
256502,21-SEP-11,20-SEP-11,Dheeraj,,en,70.50.31.254,jimandbardarmishaw@sympatico.ca,13328732,000000120024021,3,1,"Do not know, as I was told it was a techinical problem in the lines at my location, but this morning when I tried accessing internet, I had to go through the Bell system for adding modem. There seems to have been a different problem than what I was told. If a support person is not sure on how to resolve a problem then they should be honest and say so. No harm in not knowing, but great harm if not truthful.",3
256503,21-SEP-11,20-SEP-11,Aswathy,,en,69.157.116.121,pgsa@sympatico.ca,13333200,000000120013820,1,1,I had gone thru 15 minutes of troubleshooting prior to being transferred to a technician. Could not understand the technician & was constantly asking for a repeat of their comments. There was obviously no record of my prior attempt to get the situation resolved. They couldn't resolve the problem and said that they would call me back - never did!!,1
256504,21-SEP-11,20-SEP-11,Manel,,fr,204.101.237.139,jacques.madison@sympatico.ca,13328196,000000120007087,1,1,,1
256505,21-SEP-11,20-SEP-11,Ryan,,en,174.94.9.185,lilihart@sympatico.ca,13330260,000000120000019,5,5,none,5
256506,21-SEP-11,20-SEP-11,Brahim,,fr,70.26.9.94,brilou@sympatico.ca,13323778,000000120015840,3,1,impossible de régler mon problème. Ma boite de messages  email ne fonctionne plus...et mon ordi me dit que le serveur BELL est en cause. ,2
256507,21-SEP-11,20-SEP-11,Moses,,en,174.91.118.14,collins-robt@sympatico.ca,13324690,000000120008600,5,5,,4
256508,21-SEP-11,20-SEP-11,Michelle,,en,70.49.156.112,mn.mn@bell.net,13331964,000000120010638,5,4,,5
256509,22-SEP-11,21-SEP-11,Edwin,,en,64.228.157.240,jim_morton@sympatico.ca,13343858,000000120038235,3,5,"I could not follow the 1st person contacted. The phone connection was weak and he spoke too quickly and, after several attempts, suggested that I find a person who can help me. I had to ask if I can speak to another service rep. The supervisor and I had no difficulty in communication. If he had answered in the first place I would have rated the above as ""VERY.""",4
256510,22-SEP-11,21-SEP-11,Jose,,en,76.67.205.13,hgalley@sympatico.ca,13342964,000000120049234,5,5,,5
256511,22-SEP-11,21-SEP-11,Grace,,en,209.162.255.35,Randi.Bregman@sympatico.ca,13337704,000000120051526,3,1,"Have your call centre in canada and employ and support canadians, and have your agents speak english tat can be understood.",2
256512,22-SEP-11,21-SEP-11,Issam,,fr,67.68.218.219,lucienlegault@sympatico.ca,13345620,000000120049027,5,5,Rien tout est bien.,4
256513,22-SEP-11,21-SEP-11,Mauricio,,en,69.158.86.244,magister@sympatico.ca,13345840,000000120041714,5,4,,5
256514,22-SEP-11,21-SEP-11,Ramzi,,fr,184.151.127.232,nathaliegagnon18@sympatico.ca,13347230,000000120034799,1,1,écouter ce que je disais,1
256515,22-SEP-11,21-SEP-11,Hanene,,fr,70.51.174.172,jrlptre@bell.net,13344244,000000120042546,5,5,,4
256516,22-SEP-11,21-SEP-11,Jose,,en,70.53.202.160,john_bettymiller@sympatico.ca,13344080,000000120039049,5,4,,5
256517,22-SEP-11,21-SEP-11,Lahouari,,en,64.228.214.138,laura.cooper@sympatico.ca,13345068,000000120042114,,5,"****A Staples technition talked to your Bell rep for me. There seemed to be a problem hooking up my new computer but they both remained on line and eventually the problem was resolved.
Sorry - but this is all I can tell you.
I am happy that my new computer is hooked up*****",4
256518,22-SEP-11,17-SEP-11,Praveen,,en,70.24.152.207,david.weegar@bell.net,13290074,000000119957313,5,5,"I would like to commend Mohammed for his professionalism and strong focus on the customer. By reacting quickly to my concern regarding my frozen desktop, he reacted quickly and took the necessary steps to eliminate the threat. I had recently experienced a hacker attack, when I was a customer in Rogers. You can imagine how upset I was, given this recent hacker situation. For me, what distinguished his intervention was his patience and empathy, as he remained on the telephone with me (through the night nuntil resolved), which I believe is above and beyond! I had some other questions but decided not to pursue, as it was then the middle of the night and, at 63, I needed my rest! Mohammed has an easy-going, soft delivery, which, for me was very helpful. I have no ""polishing points"" that I could add so, overall, I would feel that Mohammed clearly significantly exceeded my expectations ""and then some"". Please pass along my sincere thanks.",5
256519,22-SEP-11,21-SEP-11,Chris,,en,174.95.135.104,j.moore@sympatico.ca,13343312,000000120038720,4,4,,4
256520,22-SEP-11,21-SEP-11,Felix,,en,70.24.154.47,cheegrave@bell.net,13339938,000000120027859,3,4,"A Service Technichian was sent to our home the next day. This was not requested. Please make sure we are not billed for this call. WE DID NOT REQUEST THE CALL, SO NO BILLING SHOULD BE CHARGED. ",
256521,20-SEP-11,19-SEP-11,Nas,,en,76.69.48.221,agrobertson@sympatico.ca,13306010,000000119980162,5,5,,5
256522,20-SEP-11,19-SEP-11,Gunson,,en,64.231.88.138,joan.diamond@sympatico.ca,13312838,000000119986210,1,2,I talked to 4 people and no one could get me on the internet.,4
256523,20-SEP-11,19-SEP-11,Hector,,en,70.27.58.59,lorpaul@sympatico.ca,13314528,000000119994221,4,4,,4
255041,21-SEP-11,16-SEP-11,Adel,,fr,70.24.251.239,suzanne.laporte080@sympatico.ca,13286692,000000119939797,4,5,"Le message pour dépanner disait qu'un fils était débranché.   Ce n'était pas le cas. Après avoir vérifié tous les fils -- J'ai deviné que le modem 2Wire était sans doute fini et j'ai téléphoné pour en obtenir un nouveau.
Très bon service - j'ai reçu le nouveau modem dans environ 4 jours.  
Le tout est maintenant en ordre.  Merci
",5
255042,21-SEP-11,20-SEP-11,Nes,,en,174.91.103.186,mr.mrs.rub@sympatico.ca,13332116,000000120021872,4,4,,3
255043,21-SEP-11,20-SEP-11,Med Jamel,,fr,174.95.250.145,jean-yves.toussaint@bell.net,13328474,000000120021190,2,4,"Arreter de m envoyer des sondages car je vous quitte bientot et je suis un peu tanner de remplir des demandes de sondage, donc arreter de me faire parvenir des demandes de sondages svp.

Merci.",2
255044,21-SEP-11,19-SEP-11,Melanie,,en,184.144.142.5,leeannpaul.lamarche@sympatico.ca,13314184,000000119989340,5,5,Being told in advance that I was going to have increased charges on my internet bill and let me know that there was a new plan that was better suited to my needs before I called. Apparently my plan was changed in 2008. ,5
255045,21-SEP-11,18-SEP-11,Sarah,,fr,69.159.136.127,serge.belanger4@sympatico.ca,13304210,000000119961851,4,5,"J'aurais apprecier que vous remplaciez mon modem defectueux la journée meme au lieu de m'en expedier un nouveau par la poste, que j'ai recu 2 jours plus tard.",5
255046,21-SEP-11,20-SEP-11,Asly,,fr,65.92.80.146,lise.fortier11@sympatico.ca,13330384,000000120007050,4,4,,4
255047,21-SEP-11,20-SEP-11,Drew,,en,76.64.151.14,cathan@sympatico.ca,13324128,000000120000630,4,,This is the 3 rd call and the problem is not properly resolved,3
255048,21-SEP-11,20-SEP-11,Med Amine,,fr,184.145.155.240,lionel.saillant@sympatico.ca,13330352,000000120025765,5,5,rien mon chum mas dit que tout a ete super il a reparer mon ordi de chez lui,5
255049,21-SEP-11,20-SEP-11,Tyler,,en,174.93.80.174,rchurchill@bell.net,13333756,000000120022595,5,5,,4
255050,22-SEP-11,21-SEP-11,Ericka,,en,70.27.19.165,gskanes@sympatico.ca,13342680,000000120050501,4,5,Speed,4
255051,22-SEP-11,21-SEP-11,Richard,,en,70.29.26.46,martinmui@sympatico.ca,13346204,000000120034703,4,3,,5
255052,22-SEP-11,21-SEP-11,Amy,,en,76.67.110.148,uki@sympatico.ca,13350958,000000120047264,5,5,,5
255053,22-SEP-11,21-SEP-11,Mahesh,,en,65.92.124.129,gracest@sympatico.ca,13342592,000000120052423,5,5,too much computer like talking not by the book,5
255054,22-SEP-11,21-SEP-11,Patricia,,en,70.26.143.60,l.sexton@sympatico.ca,13344962,000000120033179,4,4,,3
255055,22-SEP-11,21-SEP-11,Jean,,en,70.50.31.221,fferri@sympatico.ca,13341928,000000120051883,3,1,"My issue is that I have spent money on business literature with my primary email address on it, which is not a sympatico address. Now you have dictated that I must use sympatico as my primary which I am not willing to do. For now we have arranged that all emails sent to my sympatico account get forwarded to my primary email address but im unhappy that my sympatico address is what will be seen by the receiver as my sending address when I have branded my primary email address for my business over the past 13 years. I will settle for this now but will be looking at other providers to see what they offer as I think this overnight move by bellsympatico was not dealing in good business practices with long term customers like myself who has been with bell all my life.",2
255056,22-SEP-11,21-SEP-11,Mounira,,fr,76.69.187.163,b.laforge@sympatico.ca,13338736,000000120031654,,,Pourriez-vous s.v.p. me téléphoner au 450-667-7740 Urgent. ,
255057,22-SEP-11,21-SEP-11,Vladimir,,fr,184.148.254.237,pierre_jacques@sympatico.ca,13348034,000000120033544,5,5,Me permettre d'atteindre directement le service à la clientèle du coffre-fort personnel.,5
255058,22-SEP-11,21-SEP-11,Cathrine,,en,70.24.110.51,helenvonderlieth@sympatico.ca,13342924,000000120034817,4,4,N/A,4
255059,22-SEP-11,21-SEP-11,Rebecca,,en,65.93.58.37,kentbrow@sympatico.ca,13344654,000000120046313,5,5,,5
255060,22-SEP-11,21-SEP-11,Manoranjith,,en,70.27.97.176,ftpelliz@sympatico.ca,13342116,000000120047987,5,5,n/a,5
255061,22-SEP-11,21-SEP-11,Elizabeth,,en,184.148.97.157,sandylock@bell.net,13349370,000000120031739,5,5,nothing,5
255062,22-SEP-11,21-SEP-11,Alaaeddine,,fr,69.156.16.217,gjmorin@bell.net,13342460,000000120030175,4,5,,5
255063,22-SEP-11,20-SEP-11,Karen,,en,64.231.91.106,michaelz@bell.net,13331700,000000120021900,4,3,"Karen was SUPERB in her assistance with my e-mail setup. Subsequently, the BELL network was not available when we went to set up my wife's e-mail on her computer. 
The loss of Bell's network occurred the day before when Moises was setting up my e-mail. 

Please note that we do not have reliable wireless reception at the one end of the house which we were assured that there was no problem anticipated by the installer as well as the sales person. The technician who assigned to look after this problem could NOT do what the business contact said could be done after her consultation with the technical group technical. The technician stated that it was the customer's problem and that he was tied by BELL's policies.  This lack of complete customer service, especially during the initial setup of the ""bundle"" is giving us second thoughts as to the whether or not we have made the correct decision in switching to BELL from our previous supplier.  Feedback from contacts that have been BELL customers with similar type of frustrations tends to confirm our experiences. Since we are in the initial 30 ""trial"" period, we remain uncertain as to whether or not we wish to continue with BELL as our supplier of these services.
We would BELL to do what the various representatives have said that would be done when we were ""sold"" on the service package.
M.S.Zell",2
255064,22-SEP-11,21-SEP-11,Josue,,en,69.156.147.231,halpenny@bell.net,13342772,000000120051415,5,4,,4
255065,22-SEP-11,21-SEP-11,Kmar,,fr,70.31.241.124,jeanrlaroche@sympatico.ca,13343690,000000120040036,4,4,Rien,5
255066,21-SEP-11,20-SEP-11,Deepthi,,en,64.231.132.114,dbodkin@sympatico.ca,13325226,000000120012361,2,1,Have someone speak proper english so I could understand what they were saying.  I could not understand most of what they were saying.,2
255067,21-SEP-11,20-SEP-11,Wissem,,fr,174.91.226.44,H.AZER@sympatico.ca,13321752,000000120025419,5,5,"Rien de plus, c'était excellent",5
255068,21-SEP-11,20-SEP-11,Mohammed,,en,70.29.45.9,mcavoyl@sympatico.ca,13331466,000000120025324,5,5,nothing,5
255069,21-SEP-11,19-SEP-11,Cindy,,en,67.213.98.44,de.theaker@sympatico.ca,13309132,000000119997503,5,5,nothing tech was very helpful,5
255070,21-SEP-11,12-SEP-11,Raul,,en,64.231.170.98,ldenis3@bell.net,13225984,000000119835739,1,4,The representative did not have the correct information and gave guarantees that were not met.,2
255071,21-SEP-11,19-SEP-11,Nizar,,fr,174.89.226.113,andreemarcoux63@sympatico.ca,13306432,000000119987900,3,4,,2
255072,21-SEP-11,04-SEP-11,Walid,,fr,67.68.102.213,r.rita@sympatico.ca,13131171,000000119652355,4,5,,5
255073,21-SEP-11,20-SEP-11,Madhu,,en,64.231.113.134,arditti@sympatico.ca,13322862,000000120025625,1,1,,1
255524,22-SEP-11,21-SEP-11,Sebastian,,en,74.14.160.98,renee.gibbins@sympatico.ca,13348580,000000120033203,1,1,"Bell failed on several fronts; primarily, changes have been made to the e-mail servers without any notification to the customers, and so suddenly my work e-mail address no longer functioned properly.  Details are below:

I am using WINDOWS MAIL.  My incoming (POP3) mail server is mail.sasktel.net and has been for many years.  My outgoing mail (SMTP) is smtphm@sympatico.ca.  For 4 years, the outgoing mail server was set to ""same as incoming"" AND IT WORKED.  This summer, I had to change it - on the advice of Bell tech support - to a sympatico e-mail address, as I was no longer able to send e-mail (I was told this was due to re-structuring of your servers).  This worked for a few months.  As of a few days ago, mail that I send using my Sasktel address now shows up in other inboxes as being from the Sympatico address, or does not show up at all, or is filtered out as junk mail (and still from the wrong address).  

To clarify:  MAIL SENT FROM MY WORK E-MAIL ADDRESS, WHICH I HAVE USED FOR 9 YEARS (4 YEARS THROUGH BELL), NOW APPEARS TO BE SENT FROM A DIFFERENT ADDRESS.  ANY OF MY COLLEAGUES AND CLIENTS WHO RESPOND TO MESSAGES FROM ME - NOW MARKED AS FROM A SYMPATICO ADDRESS, WHICH APPEARS TO BE EASILY MARKED AS SPAM BY JUNK MAIL FILTERS - WILL EITHER NOT RECOGNIZE THE SYMPATICO ADDRESS AS MINE, OR IN RESPONDING, WILL ACTUALLY SEND TO A SYMPATICO ADDRESS WHICH I AM NOT ACTUALLY USING.  DO YOU SEE HOW THIS IS A PROBLEM.  

So.  E-mail servers were changed, with no warning, after 4 years.  I made changes, it worked for a few months.  Now apparently servers have changed again, and again with no warning.  Tech support had no explanation as to why, how, and when these changes took place, and seemed completely unable to even understand my problem, let alone how to deal with it.  The final advice was ""well can't you just access your e-mail through a web server?""  Yes, I can.  But this would require FUNDAMENTALLY CHANGING THE MANNER IN WHICH I HAVE WORKED FOR 9 YEARS and I am unwilling to do so, at least until I have a satisfactory explanation as to WHY I can no longer work in a manner which has worked for so long.

I will attempt one more time to address this problem through your tech support.  If I am unable to do so, I am sad to report that I will have to get my internet service through a different provider.

Please note that I believe this problem was far over the head of ""Sebastien"", the tech support worker attempting to help.  Several times Sebastien went to a supervisor for help and advice, and the supervisor clearly had not the foggiest notion as to how to deal with this problem.

I hope this is clear to you now, and that you will be able to address these issues.",1
255525,22-SEP-11,21-SEP-11,Raza,,en,70.31.115.126,viwilson@bell.net,13351146,000000120038240,,,"After customer service rep cancelled upgrade which was never ordered, my security vanished, so had to make another call - hopefully that reinstalls the security and does not increase my costs (already included)  Raza assures me that everything is okay - only time will tell.
",3
255526,22-SEP-11,21-SEP-11,Adel,,fr,65.92.169.87,forcier.avc@sympatico.ca,13341982,000000120041227,2,1,"tarif arbitraire, on a l'impression que vous riez complètement des votre clientèle",1
255527,22-SEP-11,21-SEP-11,Victoria,,fr,70.26.250.226,stephaniecolvey@sympatico.ca,13350126,000000120033458,5,5,"I very much appreciated Victoria's help. She deserves her employer's recognition for going beyond the call of duty to help a frustrated client.
thanks to Victoria",3
255528,22-SEP-11,21-SEP-11,Luis,,en,174.88.22.25,ewald.ginia@sympatico.ca,13341784,000000120050004,5,5,,4
255529,22-SEP-11,17-SEP-11,Hassen,,fr,70.29.159.127,gilles.theriault@bell.net,13291208,000000119953454,2,4,avoir des gens que l'on peut facilement comprendre lorsque l'on discute avec eux. Difficultées de comprehension du language ,3
255530,22-SEP-11,21-SEP-11,Iris,,en,70.48.218.171,jdm.beamsville@sympatico.ca,13343620,000000120032057,5,5,NONE,5
255531,22-SEP-11,21-SEP-11,Atoiya,,en,74.198.165.30,pauline.primeau@sympatico.ca,13347850,000000120029846,3,1,"When we talked with Atoiya she was very helpful and seemed to understand what we wanted to do perfectly. We were very satisfied with the help she provided but something went terribly wrong! Because in the end the account was suspended which is the exact opposite of what we wanted. So we are dumbfounded as to why that happen and now have no internet service at all! We asked for the internet to be upgraded to the performance package for faster internet and also have more bandwidth for upload/download capability. She said that it would take a few hours for the internet to become upgraded to the new package. I checked the speed several times during the day but it remained the the same slow speed all day which eventually stop working all together and then finally displayed the error message that the account was suspended. Today I called technical support and had to explain the whole thing over to someone different. He said that it would take a day to reactivate the account and would call back tomorrow between 9 and 12. And also we would have to purchase the modem now for 49 dollars which is not what we were told by Atoiya. It seems unreasonable that now we have to pay more money then we were told and plus have loss internet use in the process. This has caused us upset and loss and would like this issue to resolved as soon as possible. 


",
255532,22-SEP-11,21-SEP-11,Slah,,fr,70.55.143.157,frederick.letia@sympatico.ca,13342092,000000120049945,5,4,,4
255533,22-SEP-11,21-SEP-11,Mouna,,fr,76.67.153.249,laperriere.marie-neige@bell.net,13345030,000000120030361,1,1,"Je suis extrêmement insatisfaite du service internet de Bell. Vous avez modifié quelque chose dans le serveur et tous mes courriels étaient redirigé vers mon courriel avec Bell, QUE JE N'UTILISE PAS!! J'ai téléphone une premièr fois le 21-09, pour me faire dire des faussetés! J'ai dû téléphoner une 2e fois. Cet appel a duré 1h15, à me faire mettre en attente et a avoir toutes les misères du monde pour obtenir de l'information. Finalement, quand j'ai raccroché, je n'étais même pas capable d'envoyer des courriels par mon Outlook et la personne a qui je parlais étais incapable de m'aider. Un technicien était supposé me rappeler pour m'aider, mais je n'ai jamais eu d'appel. Finalement, je me suis souvenue que la première personne avait qui j'avais parlé chez Bell m'avait fait enlevé un lien. En remettant ce lien, j'ai été capable de régler mon problème. Non seulement Bell ne m'a pas aidé à régler mon problème, ne m'avait pas averti que j'allais en avoir un, mais en plus leur service m'a carrément nuit! Je suis très insatisfaite du service de Bell. Les gens qui répondent comme aide technique ne sont pas du tout suffisamment formés.",1
255534,20-SEP-11,19-SEP-11,Rolando,,en,70.24.213.116,hughmac@sympatico.ca,13311874,000000119989473,5,4,,5
255535,20-SEP-11,19-SEP-11,Alexandra,,fr,184.148.247.117,ayquintin@sympatico.ca,13306900,000000119987598,4,4,,5
255983,20-SEP-11,19-SEP-11,Maroua,,fr,70.55.88.103,eric.lab@sympatico.ca,13310076,000000119983740,3,3,,4
255984,20-SEP-11,19-SEP-11,Ahmed,,fr,70.30.182.4,dupere.moffet@sympatico.ca,13309752,000000119975488,4,4,rien a dire pour améliorer mais un petit mot positif pour vous dire que j'ai été agréablement surprise car le délai d'attente pour joindre le représentant à été de moins d'une minute.  J'ai bien apprécié.  J'ai aimé aussi le fait que le représentant n'ait pas essayé de me vendre un autre produit.  Il a été parfait et a répondu à mon besoin.,4
255985,20-SEP-11,19-SEP-11,Michael,,en,67.70.45.85,dbrewer47@sympatico.ca,13309080,000000119977629,5,5,nothing. The person i talked to was very helpful and got my problem sorted out very quickly.,5
255986,20-SEP-11,19-SEP-11,Ousmane,,fr,74.198.164.237,sisse.mustafa@sympatico.ca,13319332,000000119985489,4,4,Attentif et patient,5
255987,20-SEP-11,17-SEP-11,Nora,,en,24.141.142.65,margary@sympatico.ca,13293668,000000119944988,4,5,,4
255988,20-SEP-11,19-SEP-11,Hedi,,fr,70.49.62.224,pierre.parent7@sympatico.ca,13317436,000000119982220,5,5,,5
255989,20-SEP-11,19-SEP-11,Salvador,,en,69.158.86.178,jcoughli@sympatico.ca,13312412,000000119985347,5,3,"The reason for the 'somewhat resolved' is my not knowing what to ask.  I had to make a second call to present details, which was also handled very well. ",5
255990,20-SEP-11,18-SEP-11,Ayesha,,en,74.15.228.93,marg.bern@sympatico.ca,13302292,000000119967615,5,5,,5
255991,20-SEP-11,13-SEP-11,Luis,,en,69.159.71.102,karlhansen@sympatico.ca,13240480,000000119848989,5,5,,5
255992,20-SEP-11,19-SEP-11,Michelle,,en,64.229.23.191,marilyning@sympatico.ca,13315236,000000119984441,4,4,,3
255993,20-SEP-11,19-SEP-11,Ginette,,fr,50.100.109.30,pbeaudoin004@sympatico.ca,13317226,000000119980271,5,5,,5
255994,20-SEP-11,14-SEP-11,Mohamed Khalil,,fr,76.67.85.173,monepivole@sympatico.ca,13256718,000000119870617,4,4,,4
255995,20-SEP-11,18-SEP-11,Aguibou,,fr,24.122.158.86,ericpeladeau@sympatico.ca,13299820,000000119960604,2,3,"Durée d'attente totalement déraisonnable.  Mon téléphone affichait 53 minutes lorsqu'on m'a répondu!!!
J'ai déjà commencé à magasiner d'autres fournisseurs pour ma télé, internet, téléphonie résidentielle et cellulaire.  Je trouve inaceptable de faire attendre un client 4 services pendant 1 heure!!!
Vous pouvez me rejoindre au 450-763-0316 pour d'autres explications.
Eric Péladeau",1
255996,21-SEP-11,20-SEP-11,Katelyn,,en,76.64.34.245,isalsham@sympatico.ca,13328046,000000120004401,4,5,,5
255997,21-SEP-11,20-SEP-11,Ahmed,,fr,76.67.88.99,desrosiersnic65@sympatico.ca,13325456,000000120015865,4,4,un peu plus rapide,4
255998,21-SEP-11,20-SEP-11,David,,en,76.67.112.139,pcwoods@sympatico.ca,13333062,000000120001925,5,5,,5
255999,21-SEP-11,20-SEP-11,Rudys,,en,70.28.65.171,wallace194@sympatico.ca,13336898,000000120016566,5,5,,5
256000,21-SEP-11,20-SEP-11,Zoubeir,,fr,70.30.209.190,chantalden@sympatico.ca,13324302,000000120008108,5,4,Peut-être moin d'attente avant de pouvoir parler à un préposé.,4
256001,21-SEP-11,16-SEP-11,Bilel,,fr,76.67.187.173,bertrand.laplante@sympatico.ca,13276580,000000119924012,3,4,"Ne pas nous laisser en attente pendant plus de 20 minutes
Référer à un technicien plus expérimenté
Régler le problème en moins d'une heure - nous avons été en ligne pendant près de 2 heures,...pour une erreur de frappe de votre technicien.",3
256002,21-SEP-11,20-SEP-11,Juan Carlos,,en,174.93.46.243,wpanas@sympatico.ca,13337116,000000120003730,3,4,,4
256003,21-SEP-11,20-SEP-11,Lisa,,en,74.12.72.111,margaret.ball@sympatico.ca,13331076,000000120005777,4,3,"You could have done nothing more.
 
Lisa was gracious,listened attentively -even though my issue was not in her area - and helped by giving me the e-mail address to contact someone with my problem.",5
256004,21-SEP-11,15-SEP-11,Arbi,,fr,70.25.43.122,celine.stef@sympatico.ca,13263576,000000119900927,3,3,,4
256005,21-SEP-11,20-SEP-11,Aika,,en,174.91.105.231,philmj@sympatico.ca,13333236,000000120002697,4,4,,4
256006,21-SEP-11,20-SEP-11,Sondes,,fr,76.64.88.9,raymond.surrel@sympatico.ca,13333688,000000120008037,5,5,,5
256007,21-SEP-11,13-SEP-11,Elizabeth,,en,66.46.25.250,galyna.martchouk@sympatico.ca,13237922,000000119837930,1,1,Please refer to my Urgent Email-complaint to the Executive.office@bell.ca sent out on Sept/15 @11:36 (Galyna Martchouk) - I am still waiting for that to be resolved.. how lousy.  ,1
256008,21-SEP-11,19-SEP-11,Gloria,,en,174.95.157.61,margcoulter@sympatico.ca,13315128,000000119975609,5,5,nothing - I was very pleased to get going again.,3
256009,21-SEP-11,20-SEP-11,Carmen,,en,64.231.196.237,janet.bartram-thomas@sympatico.ca,13328298,000000120008873,5,5,nothing,5
256010,21-SEP-11,20-SEP-11,Martin,,en,174.95.219.12,rmarsh@sympatico.ca,13334088,000000120007889,3,4,"As usual I had trouble understanding the representive. First the volumn was too low and secondly trouble with the accent, although he did try very hard to over come this.",4
256011,21-SEP-11,20-SEP-11,Nejib,,fr,65.94.4.222,uni-vert@sympatico.ca,13336610,000000120022565,5,4,,5
256012,21-SEP-11,20-SEP-11,Ronald,,en,184.147.131.213,callsnider@sympatico.ca,13323970,000000120025478,3,4,The rep could have asked more questions in order to diagnose my problem more quickly.,3
256013,21-SEP-11,20-SEP-11,Adam,,en,174.95.16.189,hwyc@sympatico.ca,13327908,000000120000416,1,1,"What's on my confirmation email is not what I thought I have ordered.
I called back in 10 min; ended up talking to a different rep.  And they can do NOTHING because the order is ""working it way"" thru the system !!!  Adam did took my cell number. He called back as promised the next day. ONLY TO TELL ME HE STILL CAN'T WORK ON THE ORIGINAL ORDER AFER 24 HOURS.  ",1
256014,21-SEP-11,20-SEP-11,Diego,,en,70.48.161.89,cordless44@bell.net,13324732,000000120017188,3,4,BETTER PRICES  92.00 FOR INTERNET AND PHONE IS DO EXPENICE AND IN I CAN FIND I BETTER PRICE I WILL LEAVE BELL ,3
256015,22-SEP-11,21-SEP-11,Moez,,fr,174.89.200.75,n.g.lussier@sympatico.ca,13347102,000000120040795,2,2,Tout d'abord on devrait nous aviser lorsque vos nouveaux tarifs sont plus avantageux.Je me rends compte que j'ai payé très longtemps un modem loué que j'aurais pu en le sachant l'acheter.De plus lorsque j'ai voulu m'abonner au service téléphonique on m'a offert la boîte vocale comprise avec le service pour 15.33$.Après un long temps d'attente on m'a informé que cette offre n'était valable que pour 3 mois.Est-ce une erreur ou une manoeuvre de vente??? J'ai donc à regret refusé l'offre. ,2
256016,22-SEP-11,07-SEP-11,Hemavathi,,fr,184.144.169.188,mau-jou@sympatico.ca,13169612,000000119710472,1,1,ne pas nous laisser sans internet du 30 aout  au 15 sept 2011,1
254560,20-SEP-11,15-SEP-11,Neila,,fr,174.89.226.104,gabriel.landry@sympatico.ca,13265898,000000119907270,4,2,rien,4
254561,16-SEP-11,15-SEP-11,Pradeep,,en,174.92.32.105,bob.kouyoumdjian@sympatico.ca,13263046,000000119894049,3,3,Train your technicians to know when to transfer the calls to sales.,3
254562,16-SEP-11,14-SEP-11,Asiya,,en,76.68.88.102,ray-moreau@bell.net,13258222,000000119865824,5,4,,4
254563,16-SEP-11,15-SEP-11,Mahender,,en,70.49.190.175,pandhmccluskie@sympatico.ca,13271364,000000119897582,4,1,Ensure  Bell Internet is compatable with Windows 7 Program,
254564,16-SEP-11,07-SEP-11,Benazir,,en,70.49.175.147,dhicks@sympatico.ca,13163872,000000119727235,3,3,I do not understand why I have to pay  ($20.00) shipping for a new modem when it was your piece of equipment that broke.  If I owned it that would be different. Makes me wonder why I haven't changed to a different supplier after over 30 yrs with Bell. Would you????,2
254565,16-SEP-11,15-SEP-11,Teri,,en,76.65.10.252,sears4@sympatico.ca,13273198,000000119908763,5,5,it was so nice to talk to someone and not have to struggle to understand what they were saying,4
254566,16-SEP-11,15-SEP-11,Mohamed,,fr,184.144.183.202,r_fournier@sympatico.ca,13271966,000000119902791,3,3,ne sais pas,4
254567,16-SEP-11,15-SEP-11,Vladimir,,en,67.71.81.17,micheljmassie@bell.net,13270360,000000119897298,2,1,resolve my problem once and for all !!! the same problem came up the previous day also - it was fixed for only about 2 hours - how hard is it for a company such as Bell to allow me to have a valid password which will permit me to send emails ????  I am after all PAYING for that possibility !!,2
254568,16-SEP-11,15-SEP-11,Ines,,fr,70.30.248.61,pierrevoghel@sympatico.ca,13271724,000000119897789,3,3,,4
254569,16-SEP-11,14-SEP-11,Gayathri,,en,70.29.32.30,zfarooqui@sympatico.ca,13261202,000000119874215,5,5,"Nothing, the service was superb.",5
254570,16-SEP-11,14-SEP-11,Ramzi,,fr,174.89.221.188,aboivin4@sympatico.ca,13247916,000000119888014,5,4,"Rien de plus. Il a été poli,rapide et s'est montré empressé.
J'ajoute que depuis un an environ, le service et la qualité des répondants se sont grandement amélioré.",5
254571,16-SEP-11,15-SEP-11,Jordan,,en,209.226.141.90,3carters@sympatico.ca,13261300,000000119914256,,,"I am very concerned about this email from Bell since I did not call them on Sept. 15/11 at 9:32PM and speak with ""Jordan"" ref #119914256.  Kindly look into this matter & let me know who called about my internet service and what the issue was.  thank you -- Brenda Carter. ",
254572,16-SEP-11,15-SEP-11,Kamil,,en,65.92.161.167,yshou@sympatico.ca,13274948,000000119909597,5,5,Hope there is no problem created in my Bell account.,5
254573,16-SEP-11,15-SEP-11,Mallika,,en,64.231.205.153,pauline.radley@sympatico.ca,13271530,000000119889800,5,5,Nothing I was very pleased with the assistance ,4
254574,16-SEP-11,15-SEP-11,Jean,,en,174.92.141.14,robitailleron@bell.net,13272508,000000119909884,4,4,easier ways of talking to someone ,4
254575,16-SEP-11,15-SEP-11,Lahouari,,en,70.54.113.109,kas6@bell.net,13268326,000000119899052,5,5,"he was a bit difficult to understand
but very calming",5
254576,16-SEP-11,13-SEP-11,Slah,,fr,184.145.150.122,paquin85@sympatico.ca,13243712,000000119860881,3,3,"Comme je suis dynosaure, j'aimerais qu'on ne s'impatiente pas pour résoudre mon problème",3
254577,16-SEP-11,15-SEP-11,Brady,,fr,70.51.9.182,gen.massitti@sympatico.ca,13266016,000000119911093,5,5,,5
254578,16-SEP-11,15-SEP-11,Houcem,,fr,70.26.222.65,jgguerin@sympatico.ca,13267580,000000119912581,5,5,,4
254579,16-SEP-11,15-SEP-11,Elmer,,en,184.147.169.31,Nealward@sympatico.ca,13261490,000000119894537,4,2,"Elmer was great!.  When I hung up the phone I was sure that in my own mind I knew what the trouble was.   However,today, September 16th 2011 I see that I still have the same problem, I cannot open up pictures in an e-mail sent to me.   I can open up an attachment sent, but not a picture on an e-mail.   On checking, now I cannot open picture e-mails that I have saved. Very frustrating andmakes me think I should change my service provider",2
254580,16-SEP-11,15-SEP-11,Paul,,fr,70.24.233.217,amsirois_cmillette@sympatico.ca,13262160,000000119911310,5,5,,4
254581,17-SEP-11,16-SEP-11,Gayathri,,en,76.70.117.159,jkirkby@sympatico.ca,13280968,000000119916455,4,5,,4
254582,18-SEP-11,12-SEP-11,Rym,,fr,70.30.175.141,sebede@sympatico.ca,13230794,000000119819501,5,4,"Cette conseillère est extraordinaire. Elle a vraiment tut essayé avec calme et patience. J,ai beaucoup appécié ce service malgré tout.",5
254583,18-SEP-11,18-SEP-11,,,en,69.156.44.207,,,,5,5,"nothing....exceptional call centre support and inside home technical support by a technician called ""Mike"", who like the first tech who visited had superior customer centricity skills. Our conf # for work done (2 visits) was a94u47v8.
Both over the phone and in person, all our internet start-up account, installation and connection questionas and technical issues were delt with in the most professional and expediant manner.",5
254584,18-SEP-11,16-SEP-11,Richard,,en,206.172.223.90,jaylarch@sympatico.ca,13280632,000000119925889,1,1,"guide me properly to fix my problem.
I needed a new email password. After changinging it I could not access the internet. We repeated the process with same result. I was told it must be my phone line or modem (I have a lap top).
I spent good money getting my computer guy to talk to Bell and fix it.
A total unecessary expense! The agent (Richard)should have been able to complete the task.",3
254585,18-SEP-11,16-SEP-11,Grace,,en,206.172.223.90,jaylarch@sympatico.ca,13280630,000000119933111,1,3,"refer to my comments Friday Sept.16,2011 at 12:15:54. Reference # 119925889",3
254586,18-SEP-11,10-SEP-11,George,,en,64.231.81.178,abigaillynn@sympatico.ca,13201486,000000119788919,5,5,,5
254587,18-SEP-11,10-AUG-11,Ali,,en,184.144.134.211,yototll@sympatico.ca,12866925,000000119079580,2,2,have people who speak english and do not hang up on me.  Also know what they are doing.,1
254588,19-SEP-11,16-SEP-11,Oscar,,en,99.247.181.74,alexlyn@sympatico.ca,13275750,000000119924022,4,4,,4
254589,19-SEP-11,17-SEP-11,Naveed,,en,184.144.56.111,julietd@sympatico.ca,13292534,000000119949583,3,1,tell the truth,3
254590,19-SEP-11,17-SEP-11,Armando,,en,74.12.40.61,westmunro@bell.net,13297316,000000119955209,5,5,"She was one of the best agents I have spoke to there, explained everything.  Very polite and professional, excellent service. Thank you",4
254591,19-SEP-11,17-SEP-11,Ameer,,en,65.95.184.91,michel.arsenault085@sympatico.ca,13294026,000000119946409,5,5,Nothing I can think of at the moment,4
254592,19-SEP-11,18-SEP-11,Ajay,,en,65.95.191.214,tjhughes@bell.net,13304884,000000119966134,3,4,"none of your techs are Canada based I am profoundly hard of hearing so communicating with a tech for me is very difficult

I have used live chat once in a while it's not too bad",3
254593,19-SEP-11,17-SEP-11,Gabriel,,en,70.24.165.99,fjb33@sympatico.ca,13290886,000000119955853,3,4,I had a difficult time in trying to understand Gabriel,5
254594,19-SEP-11,18-SEP-11,Reina,,en,67.70.155.232,lorri.king@sympatico.ca,13302032,000000119960660,3,4,,3
255074,21-SEP-11,20-SEP-11,Mary ruksana,,en,70.49.50.4,bbparsons@sympatico.ca,13323205,000000120004998,5,5,had it work the way I was promised whem I made the upgrade.,5
255075,21-SEP-11,20-SEP-11,Marc,,en,69.158.87.172,don115@sympatico.ca,13325738,000000120012117,4,4,Booked the date I wanted.,5
255076,22-SEP-11,21-SEP-11,John,,en,76.66.160.42,wolfkir@sympatico.ca,13351402,000000120051020,5,5,,4
255077,22-SEP-11,19-SEP-11,Pavan,,en,184.147.127.155,larrylalonde@sympatico.ca,13314076,000000119996091,5,5,,5
255078,22-SEP-11,21-SEP-11,Alonia,,en,64.229.84.87,rodmary.doney@sympatico.ca,13348866,000000120029321,5,5,,5
255079,22-SEP-11,21-SEP-11,Daniel,,en,65.92.26.50,zerf@sympatico.ca,13351612,000000120050170,3,1,"Since they installed an unprotected line from the outside, I have numerous problems, which other countries cannot solve. I am so frusted. Never send some-one on a Sunday to my home",4
255080,22-SEP-11,21-SEP-11,Linda,,en,74.14.149.38,lmdefields@sympatico.ca,13345410,000000120034546,4,3,"Idont know if what you did caused a problem later in the day ,but i could not get an internet connection.",3
255081,22-SEP-11,21-SEP-11,Mahender,,en,132.205.182.112,michikoa@sympatico.ca,13346638,000000120031755,5,5,,5
255082,22-SEP-11,21-SEP-11,Kevin,,en,174.89.132.242,gwprince@sympatico.ca,13342722,000000120039761,5,5,,4
255083,22-SEP-11,21-SEP-11,Twinx,,en,70.27.25.129,lang55@sympatico.ca,13345024,000000120043976,4,4,,4
255084,22-SEP-11,21-SEP-11,Sihem,,fr,65.94.164.247,bernard.sauve@sympatico.ca,13338990,000000120034603,5,5,,5
255085,22-SEP-11,21-SEP-11,Wayne,,en,76.64.75.175,northbayer@sympatico.ca,13347532,000000120041990,5,4,there is not much that can be done as the charges I inquired about were rightfully charged. No - I have no issues with it. ,5
255086,22-SEP-11,21-SEP-11,Jill,,fr,65.92.97.67,david.nkoma017@sympatico.ca,13340706,000000120032718,5,4,"RIEN VOUS L'avez deja fais, merci.",5
255087,22-SEP-11,21-SEP-11,Janet,,en,184.147.1.144,jaspearc@sympatico.ca,13343506,000000120043644,5,5,,4
255088,22-SEP-11,21-SEP-11,Luis,,en,70.27.178.95,seymour02@bell.net,13349568,000000120039490,5,5,,5
255089,22-SEP-11,21-SEP-11,Ryan,,en,69.158.133.14,eileen.sipes@sympatico.ca,13341576,000000120036185,5,5,,5
255090,22-SEP-11,21-SEP-11,Mauricio,,en,184.147.215.18,carolyn.waines@sympatico.ca,13339720,000000120030377,5,4,,5
255091,22-SEP-11,21-SEP-11,Jazel,,en,70.25.102.133,rdabous@sympatico.ca,13348506,000000120038139,5,5,,5
255092,22-SEP-11,18-SEP-11,James,,en,67.226.151.1,jingham@sympatico.ca,13301104,000000119961751,1,1,Review past history.,1
255093,22-SEP-11,21-SEP-11,Greg,,en,184.147.227.254,perelgut@sympatico.ca,13347910,000000120032462,3,4,"Do what you are asked.  I specifically asked the service rep to *not* create a new ticket but to record this under an outstanding, related ticket.  Instead, a new ticket was created which will cause / is causing confusion.",2
255094,22-SEP-11,21-SEP-11,Sajid,,en,65.95.145.141,catoni52@sympatico.ca,13339772,000000120053105,4,4,Nothing really.,4
255095,22-SEP-11,19-SEP-11,Cheker,,fr,70.55.95.108,chas.lemieux@sympatico.ca,13308166,000000119977093,5,5,,3
255096,22-SEP-11,21-SEP-11,Rinta,,en,70.29.115.82,gnesin@sympatico.ca,13342514,000000120042647,1,1,Connect me to a person who could actually do something to solve my problem.,1
255097,22-SEP-11,21-SEP-11,Ghorden,,fr,174.88.181.6,emarcogliese@sympatico.ca,13341645,000000120042155,5,5,,3
255098,22-SEP-11,21-SEP-11,Isaac,,en,65.95.8.15,dpresant@sympatico.ca,13341352,000000120049240,4,4,one thing we did not check was the laptop connection to the 'net after changing the password - hense the second phone call - we were just not thorough,4
255099,22-SEP-11,21-SEP-11,Andrea,,en,65.95.8.15,dpresant@sympatico.ca,13341354,000000120051510,4,4,,4
255100,22-SEP-11,15-SEP-11,Manel,,fr,76.68.149.217,denise.adam@bell.net,13264590,000000119891535,5,5,,5
255101,22-SEP-11,21-SEP-11,Samia,,fr,74.15.117.242,f__perron1@sympatico.ca,13341812,000000120038605,5,5,,5
255102,22-SEP-11,20-SEP-11,Michael,,en,174.88.54.145,frank.jonke@sympatico.ca,13326740,000000120011100,5,3,This has been an ongoing intermittent problem since July 13th. Took a hit just about every morning. However today I was off the air and hence placed a repair call only to have the line come back up again. We left it that someone was going to be dispatched the next day. This I believe would be the sixth time you have dispatched someone. I realize due to the nature of the problem you are doing your best but at some point someone has to take control and TIME to resolve a chronic problem of this nature.,4
255103,22-SEP-11,17-SEP-11,Rebecca,,en,65.95.8.4,zoranlukic@sympatico.ca,13297564,000000119945696,5,5,,5
255104,22-SEP-11,21-SEP-11,Adam,,en,70.31.57.211,hobbi@sympatico.ca,13343032,000000120040736,3,3,"not to have to phone several times, and get several different answers, then get email that tells me I just signed up to spend more money a month, which is what I was trying to save money.   Your people either don't know there business or they are lying.  Half of them were very hard to understand.  I still am not sure I am doing the right thing at staying with Bell, Cogeco still says they can save me more money.",3
255105,22-SEP-11,21-SEP-11,Karina,,en,174.94.49.128,mypixie@sympatico.ca,13347080,000000120040387,1,1,I had difficulty hearing Katrina. We both have accents which did not help,3
255106,22-SEP-11,21-SEP-11,Seshidhar,,en,67.68.136.15,gnyman@sympatico.ca,13342518,000000120034274,5,5,"Nothing, he was very helpful and resolved the problem",5
255107,22-SEP-11,16-SEP-11,Harjeeth,,en,69.159.46.13,lornebabb@bell.net,13282444,000000119924227,4,4,,4
255108,22-SEP-11,16-SEP-11,Edwin,,en,69.159.46.13,lornebabb@bell.net,13282446,000000119923756,4,4,,4
255109,22-SEP-11,21-SEP-11,Mark,,en,50.101.91.199,donnaspencerian@sympatico.ca,13341260,000000120044524,3,1,"Mark was excellent to speak to, we didn't have enough time to fix the issue.",3
255110,22-SEP-11,21-SEP-11,Mathew,,en,70.51.164.58,barbara062@sympatico.ca,13338814,000000120046714,5,5,,5
255111,20-SEP-11,19-SEP-11,Kevin,,en,70.26.6.19,garryhogan@sympatico.ca,13310772,000000119974301,3,3,,3
255112,20-SEP-11,19-SEP-11,Amir,,fr,69.157.88.69,florent_robertson_9@sympatico.ca,13310446,000000119979910,4,4,,4
255113,20-SEP-11,19-SEP-11,Meher,,fr,24.200.190.164,mgrobin@sympatico.ca,13315748,000000119974922,4,4,,4
255114,20-SEP-11,19-SEP-11,Leslie,,en,76.68.93.100,mdininio@bell.net,13315628,000000119988767,4,4,Laying out what's included with the discounted TV package BEFORE purchasing would have been great. I felt a little mislead when switching to Bell but the Bell TV agent (Michelle #6035018) was able to resolve my concerns and give a fair deal.  ,4
255115,20-SEP-11,19-SEP-11,Nora,,en,69.157.73.162,hkuhl@sympatico.ca,13311754,000000119987931,5,5,Nora made up the access word and the other access commands and all I received was the password.  Harris,5
255116,20-SEP-11,19-SEP-11,Alun,,en,74.14.146.69,kathy.faulkner@sympatico.ca,13313538,000000119975393,5,5,,5
255536,20-SEP-11,19-SEP-11,Vikram,,en,69.158.147.17,rubia72_2000@sympatico.ca,13318646,000000119972304,5,5,,4
255537,20-SEP-11,19-SEP-11,Methil,,en,70.49.104.120,rackow@sympatico.ca,13317750,000000119981133,5,4,I can't think of anything that could be done better.  Methil did everything I asked of him.,5
255538,20-SEP-11,19-SEP-11,Nicholas,,en,65.92.43.22,nikabob@sympatico.ca,13316707,000000119987919,2,1,fix the problem,3
255539,20-SEP-11,19-SEP-11,Dylan,,en,65.94.197.77,spirit01@bell.net,13319574,000000119998549,5,5,"what can i say verry! pleased with the service i reseaved.thank you Dylan.and all of you at Bell 
                 Nelson",5
255540,20-SEP-11,19-SEP-11,Hugo,,en,74.14.160.40,aartman@sympatico.ca,13305816,000000119977794,5,5,It takes too long to give permission for the rep to access my computer.  Who reads the darn thing anyway.  I know you have to cover yourself but...,5
255541,20-SEP-11,19-SEP-11,Fathi,,fr,184.145.219.239,albert.dionne@sympatico.ca,13306122,000000119996745,3,2,J'ai été informé qu'un technicien doit venir à la maison pour résoudre le problème,3
255542,20-SEP-11,19-SEP-11,Krishidhar,,en,76.67.97.247,nanniefaye@bell.net,13316501,000000119985351,5,5,,5
255543,20-SEP-11,19-SEP-11,Mohan,,en,192.127.94.7,bdbateman@sympatico.ca,13307102,000000119971981,5,5,"Absolutely nothing. The city was working on the street Sept 19th & cut the lines disabling service. I work from home so called right away, reached someone within 4 min & was told a technician would arrive between 12 & 5 same day. Technician arrived and it was repaired around 12:45.  The city crews also cut cable and that is not expected to be repaired until Sept 21st between 2 & 5???...why would anyone go highspeed at Rogers with poor service like that?? Fantastic job. Thank you!!!",5
255544,21-SEP-11,17-SEP-11,Vijayashanti,,en,76.69.107.109,glbertrand@sympatico.ca,13291258,000000119941263,2,2,Ok she can understand that it really doesn't work when you tell the 1st time. Instead of making husband do testing on the unit when its dead!!,4
255545,21-SEP-11,19-SEP-11,Divya,,en,70.31.188.94,fredandcinth@sympatico.ca,13310578,000000119993065,5,4,"Not a thing, they were a great help.

thanks ",5
255546,21-SEP-11,02-SEP-11,Okieh,,en,65.94.199.174,roberta.harvey@sympatico.ca,13105581,000000119613553,1,1,You could have fixed the problem,1
255547,21-SEP-11,19-SEP-11,Asma,,fr,64.228.227.156,jdruez@sympatico.ca,13312440,000000119983494,5,4,Avoir eu la même qualité de service lors de mon précédent appel de service qui n'a toujours pas règlé le problème de courriel rencontré.,4
255548,22-SEP-11,14-SEP-11,Dilip,,en,70.30.54.171,vmgouzecky@sympatico.ca,13260720,000000119882859,5,5,,3
255549,22-SEP-11,21-SEP-11,Drew,,en,76.65.20.167,venci@sympatico.ca,13351048,000000120030386,4,4,,4
255550,22-SEP-11,20-SEP-11,Greg,,en,174.88.54.145,frank.jonke@sympatico.ca,13326736,000000120014061,2,1,"This is now the third time in the same afternoon. No fault of Greg's but at this point it should have automatically been escalated to a manager to look after a chronic occcurance, Was told nothing could be done until the next day.Having spent the better part of the afternoon trying to get my internet working my patience was out the window as I had put up with this issue since July 13th. Today for some reason it was out of service for extended periods of time and the worst since July 13th. As this is the third survey I received to complete in one e-mail I will paste what I wrote in the last two. This is now the second call within hanging up from the first call only to find my internet out again. Was passed on to a tester I believe overseas and was informed that a dispatch was set up for tomorrow and that basically was it. No internet till you send someone. I explained once again that this was working only 10 mins ago and I require the service. Escalate to a manger and after some waiting got a manger not even related to the problem I was dealing with. Explain the situation again. This has been an ongoing intermittent problem since July 13th. Took a hit just about every morning. However today I was off the air and hence placed a repair call only to have the line come back up again. We left it that someone was going to be dispatched the next day. This I believe would be the sixth time you have dispatched someone. I realize due to the nature of the problem you are doing your best but at some point someone has to take control and TIME to resolve a chronic problem of this nature.I have spent at least 24 hours on the phone in the last few months in regards to this issue. This service was great for eight months prior to that. WHAT HAPPENED? Any questions or explanations feel free to contact me at 905-839-8171.  Note please my internet came back up I beleive during the third call but my speeds were not the same. After sending an e-mail to Mr. Watson there was a repairman here within hours and it has been going good for the last 48 hours. I will be following up with Joel Lafrance next Wednesday Sept 28th as we have discussed. ",5
255551,22-SEP-11,21-SEP-11,Shakeel,,en,142.145.151.46,karenparsons@sympatico.ca,13344504,000000120052755,5,4,"It was difficult to hear Shakeel - I don't know if it was an issue with his headset(?) or not.  He was very helpful, and very patient, and explained things clearly, in a step-wise fashion.  Although we couldn't fix my internet service that night, it was a positive experience.  When his supervisor came on at the end of the call however, he asked me questions that had already been dealt with by Shakeel - so either they hadn't communicated/briefed each other well, or there was some other break-down.",4
255552,22-SEP-11,19-SEP-11,Camille,,en,76.64.92.191,keyes1@sympatico.ca,13313692,000000119992372,3,,"The subject call was not the real issue.
Camille was merely asked why it was taking so long for the modem to arrive.The major problem, a modem which was functioning poorly, began last July.This was not resolved until today  despite numerous calls to your tech.
department - some of which lasted for more than 2 hour or so! In the 3 month period we paid for a service which virtually did not exist. Needless to say, we are more than dissatisfied. The new modem arrived today. ",1
255553,22-SEP-11,21-SEP-11,Hector,,en,70.52.152.251,junelumber@sympatico.ca,13344368,000000120044364,1,1,I would have understood an the rep if his english was clearer,2
255554,22-SEP-11,21-SEP-11,Madhu,,en,184.151.63.139,walter.lyle@sympatico.ca,13351206,000000120051916,4,4,,4
255555,22-SEP-11,21-SEP-11,Sunil,,en,173.34.98.16,bhltsang@sympatico.ca,13339070,000000120048700,1,1,He didn't know what he was doing. Very slow and not enough skill to handle situation. Nearly every question he had to consult somebody beside him.,1
255556,22-SEP-11,21-SEP-11,Keith,,fr,76.71.183.59,jpaul12@sympatico.ca,13344206,000000120041332,5,4,je n'ai rien à ajouter,5
255557,22-SEP-11,20-SEP-11,Elsy,,en,65.92.189.143,randol@sympatico.ca,13333640,000000120008189,3,4,offer better prices for your long time coustomers.,3
256017,21-SEP-11,20-SEP-11,Manoranjith,,en,67.70.130.153,nighthawk7@sympatico.ca,13332512,000000120018322,1,3,"Based on the experience that I had talking with 3 seperate representatives of your company, I have lost any confidence in Bell.  3 different people who were all giving me 3 different stories as to why my wireless modem had not arrived at my address.  Apparently there was ""no record of my chat conversation request for a modem to be sent out.""  Then all of a sudden I am provided with a tracking number for Canada Post that indicated that the package was ""returned to sender"" due to an ""incomplete address"" - the same address that all of my bills arrive at ... without any ""return to sender"" issues.  Besides, if you just gave me a tracking number, then there obviously was a modem sent out.  When I tracked the package myself, I was able to see all of the details, and the fact that the moden was back with Bell as of 09/15/2011 (signed for by Ruth S.) - which makes me realize how little Bell cares about it's customers as this was returned due to an obvious error in whoever is in your employ and sent the modem out of your warehouse, and yet your company was satisfied to do nothing to contact me as a customer to notify me of this situation.  It was only after I called to enquire as to where the modem was, that I got caught in your quicksand you advertise as CUSTOMER SERVICE.  
By the time I was handed over to a third representative I was well into an hour of being on hold, and having to listen to your outsourced call centre interrogate me about the fact that there was no order placed for a modem, oh wait it was sent, oh wait there was no order.  When I told the third ""rep"" that I was given a tracking number, she actually had the gaul to ask me ""where did you get this number?""  I almost told her that I made up the number (4661001000627191) just for fun.  I got the number from your company!!!!!
I just find it very disheartening that Bell has become so large, that it no longer has the customer's interest at the forefront of it's business plan.  At no time did anyone think that it would have been a good idea to have contacted me, as a customer, to let me know what had happened.  It seems as though it is not an issue to make sure that my bills arrive without delay to my address, and forbid that you are late on a payment as the phone will ring every hour until contact is made - but if the customer is looking for some service, it is obviously an inconvenience for anyone to contact me to update me as to the problem that has arisen.
I imagine in hindsight that you may have wished that you had not sent this survey, but I am glad you did.  I was going to call someone today to notify someone of this situation.
At the end of my ordeal yesterday, I was informed that another modem has been sent out.  I will be waiting to see the outcome of this.  NEEDLESS TO SAY, I AM NOT EXPECTING THAT I WILL SEE THIS WITHIN THE ""2 BUSINESS DAYS"" QUOTED.  I WILL NOT BE SURPRISED BY ANY OF THIS AT ALL.

",2
256018,21-SEP-11,20-SEP-11,Perumalla,,en,70.48.241.97,gwtoni@bell.net,13327458,000000119999783,5,5,The only problem I encountered was the long wait on the phone before a technician could answer my call.,5
256019,21-SEP-11,20-SEP-11,Gabriela,,en,64.228.88.164,donnaandron@sympatico.ca,13325764,000000120009788,5,4,,4
256020,21-SEP-11,20-SEP-11,Marcos,,en,74.51.58.190,jlevans@bell.net,13328808,000000120017318,5,5,"My service was blocked and I was unable to send messages. Marcos spent up to 1 hour on line with me trying to determine the problem. The hotmail account had blocked the service and he would have been able to fix this at once if I had a mobile phone.  The procedure took longer because of this.
Marcos was courteous
and patient. I am speaking as a Bell pensioner of 35 years and do expect your good service.",5
256021,21-SEP-11,20-SEP-11,Hadhemi,,fr,70.30.232.185,mireillemcnulty@bell.net,13331858,000000120007537,5,4,j ne sais pas ,5
256022,21-SEP-11,20-SEP-11,Shoiab,,en,174.93.69.211,sjjenkins@sympatico.ca,13335282,000000120025423,3,2,better english,3
256023,21-SEP-11,07-SEP-11,Kayla,,en,184.144.12.124,gillcoa@bell.net,13165492,000000119713311,5,5,there is nothing you could do to better my experience. I am completely satisfied my requests were fully explained and attended to right away. Past experiences with bell were not so good.  I believe that this employee is exceptional.  I will definately use bell again.  Thankyou,5
256024,21-SEP-11,20-SEP-11,Sinu,,en,174.91.117.82,lindsay.martin@sympatico.ca,13330338,000000120014294,4,4,Problem was due to an outage,4
256025,21-SEP-11,20-SEP-11,Rayeesa,,en,174.91.123.150,tnowotny@sympatico.ca,13336346,000000119999063,3,2,Admit there was a problem with your network and save me a whole lot of aggravation.,
256026,21-SEP-11,20-SEP-11,Khalil,,fr,174.93.131.177,rene.desroches@sympatico.ca,13333890,000000120011864,4,4,Améliorez l'accès à vos services. Le temps de navigation pour aboutir au bon endroit est trop long et jamais certain,4
256027,21-SEP-11,20-SEP-11,Nikki,,en,76.68.45.132,gordon.standish@sympatico.ca,13327298,000000119999750,3,2,We rec'd another e-mail stating that our service would be suspended even though the error was made on the part of Bell.  An apology should have been sent instead.,4
256028,21-SEP-11,20-SEP-11,Mohamed Khalil,,fr,184.148.209.12,skimrg@sympatico.ca,13335310,000000120007183,1,1,Regler le probleme et aussi appliquer la solution trouvee par un conseiller precedent. ,1
256029,21-SEP-11,20-SEP-11,Okieh,,en,184.145.55.67,patrick_mississauga@sympatico.ca,13332966,000000120005340,4,3,N/A,4
256030,21-SEP-11,20-SEP-11,Andre,,en,69.158.31.97,svetom@sympatico.ca,13335864,000000120024610,5,5,"My fourth call with Andre was completely different than the three previous ones. He was knowledgeable,saw the problem right away and with some efforts solved it. Now I have wireless Internet in the house for which I pay for 13 years. For my multiple frustrations during the whole day I deserve to get at least one month free Internet. ",
256031,21-SEP-11,20-SEP-11,Koussay,,fr,74.12.164.208,melanie_gariepy@bell.net,13331576,000000120019885,3,3,,1
256032,21-SEP-11,20-SEP-11,Edwin,,en,65.92.191.188,pat.nolan@sympatico.ca,13332924,000000120005886,2,2,the call took about 1 hour and two tech people to answer the question I posed.  That's unacceptable.  I asked if the service was out in our area and they both said there were some in our area but not my particular service.  I couldn't connect to the internet at all and that is why I called.  Finally they said to just keep trying every few hours because there might be an outage.  Pathetic waste of my time.,3
256033,21-SEP-11,20-SEP-11,Vijay,,en,69.158.122.232,hi.n.lo@sympatico.ca,13327742,000000120003999,4,3,,4
256034,21-SEP-11,20-SEP-11,Stephane,,fr,174.92.218.142,maxpitte@sympatico.ca,13331414,000000120009881,5,5,"Rien de mieux, merci !",5
256035,21-SEP-11,20-SEP-11,Seshadri,,en,174.93.10.54,jeancabel@sympatico.ca,13328486,000000120000305,5,5,"Absolutely nothing. The service was right on with no problems whatsoever.
Thank you Sashadra",5
256036,21-SEP-11,20-SEP-11,Abid,,en,65.95.100.178,twbroadfoot@sympatico.ca,13336570,000000120022778,5,5,,5
254595,19-SEP-11,18-SEP-11,Mary ruksana,,en,65.93.161.120,henri.mosnier@sympatico.ca,13300502,000000119962118,4,4,,3
254596,19-SEP-11,16-SEP-11,Juan,,en,70.51.225.16,sroszell@sympatico.ca,13286486,000000119939560,4,5,,4
254597,19-SEP-11,16-SEP-11,Harathi,,en,76.68.7.3,atyrant@sympatico.ca,13276256,000000119939534,2,2,"The exercise of having to go through two or three foreign agents located in different countries is very frustrating. There is a need for better connections to and from these countries and also a need for your agents offshore to have a better understanding of the English language.
Both of these problems make it difficult to both hear and understand your agents.
Note that this has been the case in the past as well when I needed to contact Bell for help.
I would also point out that when I asked these agents to connect me to a Canadian location --- they refused to do this.
Are they not required by Canadian and/or Bell regulations to do this?
From my perspective it is a sad situation when a Canadian company such as Bell refuses to honour a request from its Canadian customers to dialogue with them from a Canadian location.   ",1
254598,19-SEP-11,17-SEP-11,Irfan,,en,67.70.69.35,nickbeth@sympatico.ca,13294576,000000119951988,5,4,when it's not broke you don't have to fix it.,5
254599,19-SEP-11,18-SEP-11,William,,en,69.157.40.14,bobsomerset@sympatico.ca,13298442,000000119958668,4,2,design better software that doesn't simply lose partially written e-mails,4
254600,19-SEP-11,13-SEP-11,Mustapha,,fr,70.48.96.22,chntl@sympatico.ca,13235634,000000119859009,5,5,Non il avait deja fait plus de ce qui etait supposé,4
254601,19-SEP-11,15-SEP-11,Justine,,en,142.106.36.196,johngio@sympatico.ca,13267922,000000119908107,4,4,,4
254602,19-SEP-11,16-SEP-11,Aleem,,en,76.64.104.180,ianginsberg@sympatico.ca,13280250,000000119922290,1,1,Find employees IN CANADA who know the system and how to fix a problem,2
254603,19-SEP-11,18-SEP-11,Jorge Alberto,,en,74.12.37.133,kpollard@sympatico.ca,13301650,000000119967289,1,1,"Try to fix the problem... Not try to up sell 

I called back today and was helped by an extremely helpful rep... thanks to her I can complete your survey...",3
254604,19-SEP-11,18-SEP-11,Sowmya,,en,199.43.179.254,julianne.malysa@sympatico.ca,13301372,000000119958991,5,5,"The problem was explained but it was pre-existing and out of her hands, she handled it beautifully.",5
254605,19-SEP-11,16-SEP-11,Melvin,,en,76.67.21.131,hstrauss@sympatico.ca,13280174,000000119934827,5,5,Your incremental increases of fees for services is annoying,5
254606,19-SEP-11,18-SEP-11,Olfa,,fr,76.67.188.237,stephaneboisvert@bell.net,13304548,000000119963097,5,4,,4
254607,19-SEP-11,16-SEP-11,Adnen,,fr,174.93.227.40,claudef1@bell.net,13277482,000000119940338,5,5,"ette fois-ci, c'est Monsieur Adnen Gatouni qui m'a répondu. Il a su êtr à l'écoute de mes besoins et tenir compte de ma cécité. Il a été patient et compréhensif. Grand Merci!",5
254608,19-SEP-11,18-SEP-11,Mouna,,fr,174.92.232.72,ni-kol01@sympatico.ca,13303076,000000119961910,5,5,"Rien Mouna a ete simplement super elle a repondu a toutes mes demandes et a arrangee mon ordi comme une professionelle super cette personne cordial,polie et tres gentille.Tres rare de nos jours.",5
254609,19-SEP-11,15-SEP-11,Med walid,,fr,70.24.162.172,mwgirard@bell.net,13270840,000000119911386,5,5,M'engager au sein de l'équipe Bell,5
254610,19-SEP-11,14-SEP-11,Raul,,en,174.93.21.141,william.hattie@sympatico.ca,13260908,000000119886620,3,2,problem was not solved.ining needed for techs.,3
254611,19-SEP-11,14-SEP-11,Shobha,,en,174.93.21.141,william.hattie@sympatico.ca,13260910,000000119885772,1,1,this person had no clue how to solve my problem.,2
254612,19-SEP-11,18-SEP-11,Dawood,,en,184.144.22.239,jmvanderpost@sympatico.ca,13301148,000000119963791,2,1,"I was told my issue would be resolved in 24 hours.  Now I am told it will take 3 or 4 days!  3 or 4 days before looking into it more likely.  It should be a very simple matter to address.

If it weren't for all the bother of changing to a new provider, I would be gone.",1
254613,19-SEP-11,12-SEP-11,Walid,,fr,184.148.242.26,comm.ht@sympatico.ca,13220762,000000119828888,1,1,"J'avais une question concernant la connection Wifi à mon réseau à la maison à partir de mon iPhone. On m'a d'abord répondu qu'on ne s'occupait pas de ces aspects au soutien Internet ! J'ai précisé que tous mes services de télécom était chez Bell.On m'a finalement dit de téléphoner au 310-Apple. Ce numéro n'existe pas !!!! 
J'ai l'impression qu'on s'est carrément moqué de moi. Et mon problème n'était toujours pas résolu. 
Je suis une fidèle cliente depuis des années, mais je me questionnne sérieusement si je ne devrais faire comme tous mes amis et passer à Vidéotron. 
Il me semble qu'offrir un service hors pair et intégré, i.e. vous assurez que les questions qui touchent deux services à la fois soient prises en charge et répondues, ce serait un minimum, au moins pour vos fidèles clients qui ont leurs services chez vous.
Je suis très déçue.
Hélène Tremblay 514 728-4885",2
254614,19-SEP-11,18-SEP-11,Victor Gabriel,,en,74.14.104.65,tereloc@sympatico.ca,13304784,000000119957995,5,4,,4
254615,19-SEP-11,18-SEP-11,Benazir,,en,174.88.55.158,mjwoods@sympatico.ca,13302810,000000119968358,4,4,,4
254616,19-SEP-11,18-SEP-11,Cristobal,,en,70.53.189.163,guido.dr@sympatico.ca,13300382,000000119965602,4,5,,3
254617,19-SEP-11,17-SEP-11,Adeline,,en,70.26.150.114,jimbos@sympatico.ca,13292154,000000119953885,1,1,"When I am asking for help I wish to have someone in Canada trying to help me .
I can not understand a helper that does not speak Canadian ENGLISH , I get frustrated and do not fell I am getting what I pay for by having your system.
I AM VERY UNSATISFIED WITH YOUR Tec help .",1
254618,19-SEP-11,18-SEP-11,Imran,,en,174.91.123.233,rhselleck@sympatico.ca,13303742,000000119964033,5,5,Imran did an excellant job.,5
254619,19-SEP-11,12-SEP-11,Roshan,,en,50.101.144.120,j_lobban@sympatico.ca,13223994,000000119824840,5,2,"He said our internet would be reinstated within 24-48 hours, and this didn't happen.  I had to call again on Thurs. and it was reinstated while I talked to your representative.",4
254620,19-SEP-11,16-SEP-11,Sana,,fr,184.144.181.127,pierrepaquette38@sympatico.ca,13284864,000000119923928,4,4,,4
254621,19-SEP-11,18-SEP-11,Benazir,,en,64.231.166.212,patricia.copper@sympatico.ca,13303326,000000119966526,5,3,let people know ahead if the internet is going to be down all day .,4
254622,19-SEP-11,18-SEP-11,Lilian,,en,64.231.166.212,patricia.copper@sympatico.ca,13303328,000000119963078,4,3,let people know about interutions to their internet.,3
254623,19-SEP-11,18-SEP-11,Kalyan,,en,65.94.202.157,agilchri@sympatico.ca,13297830,000000119968068,3,4,He referred my problem to a Bell Tech who came this PM and fixed the problem.,5
254624,19-SEP-11,09-SEP-11,Med Ali,,fr,70.52.98.64,pascalbaillargeon@bell.net,13197774,000000119777931,1,1,ma demande na pas ete traitée.,1
254625,19-SEP-11,18-SEP-11,Sonia,,fr,76.64.137.52,mmclermont@sympatico.ca,13302828,000000119962129,4,4,,3
254626,19-SEP-11,13-SEP-11,Imed,,fr,69.156.75.52,paquet.m@sympatico.ca,13243710,000000119860848,5,5,,5
255117,20-SEP-11,19-SEP-11,Khouloud,,fr,67.70.132.79,gplante@sympatico.ca,13311276,000000119975009,4,2,"Ce n'est pas de la faute de la personne à qui j'ai parlé car je me demandais pourquoi je ne recevais pas certains messages sur mon Ipad2.  A la suite de sa réponse je suis allée chez Apple et après vérification il n'y a rien de défectueux avec mon IPad on me dit que Sympatico n'est pas toujours fiable j'ai donc ouvert un compte GMail.
",4
255118,20-SEP-11,19-SEP-11,Joel,,en,204.237.83.241,wayneelliot@sympatico.ca,13321078,000000119973657,5,5,Zero,4
255119,20-SEP-11,19-SEP-11,Adam,,en,76.64.135.129,georgi.danailovski@sympatico.ca,13310946,000000119974067,4,4,to compesate me better with some extra usage time to time as i am with you for almost 20 years and you have very good business with me !!!,4
255120,20-SEP-11,19-SEP-11,Ronald,,en,174.89.134.147,dirk.paul@sympatico.ca,13309404,000000119982980,5,5,,4
255121,20-SEP-11,19-SEP-11,David,,en,76.64.15.61,annajanssen@sympatico.ca,13306568,000000119976290,5,4,The help and advice was outstanding and I could not have any suggestion. I was impressed how fast a technician was on the line.And they went out of their way to help us.,5
255122,20-SEP-11,19-SEP-11,Heithem,,fr,74.15.124.204,christine.girard2@sympatico.ca,13308282,000000119997369,4,4,,5
255123,20-SEP-11,19-SEP-11,Gregorio,,en,174.95.65.88,joanbill4@sympatico.ca,13312858,000000119971236,5,5,Gregori was great  he solved my problems,5
255124,20-SEP-11,19-SEP-11,Rahma,,fr,76.65.42.148,nicole.potvin@sympatico.ca,13316686,000000119971518,4,4, ,5
255125,20-SEP-11,19-SEP-11,Diego,,en,174.91.32.198,raf233@sympatico.ca,13317764,000000119987670,3,2,he was supposed to call back and never did.I had lots of problems finding someone who could tell me what my fastest speed can be as I am now only 100 meters from a fiber node but can only get 6megs as best speed,1
255126,20-SEP-11,19-SEP-11,Anne-Marie,,en,174.95.15.72,hazelcl@sympatico.ca,13311584,000000119976938,5,5,less waiting time.,5
255127,20-SEP-11,19-SEP-11,Radhika,,en,174.91.32.198,raf233@sympatico.ca,13317766,000000119974784,4,4,he arranged for a tech to come out and connect me to a new fiber node 100 meters from my house - I finally after 5 years get the speed I have been paying for. He inferred I should get faster than 6 megs but no luck from other Bell reps on that - I can get 25 megs from Rogers for the same money unfort,2
255128,20-SEP-11,18-SEP-11,Med Nabil,,fr,70.49.16.209,LucieLacelle@bell.net,13297684,000000119961230,5,5,"rien, tout etait parfait",5
255129,20-SEP-11,14-AUG-11,Mohamed,,fr,76.69.97.85,nicole.d29@sympatico.ca,12908497,000000119167109,5,1,ne pas acheter le moderne et aller a essentiel plus,3
255130,20-SEP-11,19-SEP-11,Adnene,,fr,67.70.49.46,elios-9@bell.net,13309964,000000119993586,5,5,rien de plus .,5
255131,20-SEP-11,19-SEP-11,Cori,,en,174.92.49.31,cappy@sympatico.ca,13307850,000000119972243,5,5,Use this rep as a training tool-very helpful and knowledgable!,5
255132,20-SEP-11,19-SEP-11,Jason,,en,76.64.95.69,raysandy@bell.net,13317892,000000119980005,4,3,"I was promised a download speed of 6mb today (Sept 20) Hasn't happened yet. Hope the other items in the deal are honored.
RF",3
255133,20-SEP-11,19-SEP-11,Wissem,,fr,74.15.212.132,pat.gagne@sympatico.ca,13317096,000000119987188,5,5,absolument rien,5
255134,20-SEP-11,19-SEP-11,Ruth,,en,65.95.155.158,locusland@sympatico.ca,13314490,000000119971498,4,4,I would have liked more information about what (technically) was done to increase my internet speed to the level I am purchasing.,4
255135,20-SEP-11,19-SEP-11,Jose,,en,65.93.149.194,bkmorrow@bell.net,13307378,000000119977809,3,1,take the damn security blocks which are now embedded on my bell mail web page so i can get the pictures being sent to me in my incoming eamils so I can once again enjoy using this site. its BS,2
255136,20-SEP-11,19-SEP-11,Rym,,fr,67.71.24.54,a.huneault@sympatico.ca,13305736,000000119986798,5,3,,4
255137,20-SEP-11,17-SEP-11,Issam,,fr,70.55.112.162,janette.fortin@sympatico.ca,13291884,000000119953815,5,4,,5
255138,20-SEP-11,19-SEP-11,Alexander,,en,67.68.39.90,normahuyzers@bell.net,13316792,000000119976422,5,5,nothing I can think of.  Alexander was curtious and very good at his job.,5
255139,20-SEP-11,19-SEP-11,Rolando,,en,64.231.62.193,robert.drope@sympatico.ca,13318322,000000119970806,4,4,,5
255140,20-SEP-11,19-SEP-11,Youssef,,fr,174.92.183.23,mullins.robert@sympatico.ca,13316350,000000119979716,5,5,S'assurer que l'accea au services comme mon utilisation internet fonctionne en tout temps,5
255141,20-SEP-11,18-SEP-11,Johanna,,en,70.50.52.53,neal.nickles@sympatico.ca,13303046,000000119965406,4,4,,5
255142,20-SEP-11,15-SEP-11,Ronald,,en,65.92.155.188,wang1220@sympatico.ca,13274652,000000119914547,5,5,"I phoned your office for 3 times due to being unable to access my account online. The reason was due to the fact the your site was under maintenance and did not specify when it will be back to normal. I was then told the site will be back to normal after 48 hours after my 3rd  call and it did become accessible after 48 hours. I was impressed with the accuracy of the timing. However, I thought you may want to consider to put more details in your error message i.e instead of stating"" The page you are looking for is currently unavailable. Please try again later...."" you could state "" The page you are looking for is currently unavailable. Please try again in ?? days or on ?? (give a approx. date)"" so we customer do not have to keeping trying without any idea as to what ""Later"" means.

Just a suggestion. Other than that I am quite satisfied with your customer service.",5
255143,20-SEP-11,15-SEP-11,Priya,,en,65.92.155.188,wang1220@sympatico.ca,13274654,000000119893519,4,4,,5
255144,20-SEP-11,19-SEP-11,Jason,,en,174.91.91.206,george.nikolaou@sympatico.ca,13310920,000000119982870,5,4,,5
255145,20-SEP-11,19-SEP-11,John,,en,69.157.41.78,edward.calhoun@sympatico.ca,13309878,000000119973406,1,1,Have a call  centre in Canada and someone who can speak English,1
255146,20-SEP-11,07-SEP-11,Samantha,,en,184.148.135.131,lesb2@sympatico.ca,13168366,000000119719555,5,2,"I disconnected by accident, completed later.",4
255147,22-SEP-11,21-SEP-11,Mary-Jane,,en,184.146.136.191,colbree@bell.net,13340220,000000120029295,4,4,,4
255148,22-SEP-11,21-SEP-11,Sanjay,,en,192.188.168.12,jdrutherford@sympatico.ca,13343628,000000120050290,2,1,"Had a history of my last call - my notes were better than what your system collects.  I told the attendant that this is the 3rd time I've called with the same issue, and that I'm not using the same proposed solution as it hasn't worked the other two times - it works for a month or so, and then it reverts back to the original problem.  Told him that I'd try and figure it out myself - but am tempted to cancel my account which I've had with Bell for almost 10yrs and try another service provider.",1
255149,22-SEP-11,21-SEP-11,Med Hedi,,fr,70.26.222.205,dufresne.denis@sympatico.ca,13341432,000000120029655,5,5,"Tout a été fait comme il se doit.

Merci au représentant, M. Hedi XZ 252.

D. Dufresne",5
255558,21-SEP-11,19-SEP-11,Maxamed,,fr,207.35.63.30,meloche.a@sympatico.ca,13315704,000000119996761,1,1,"Que le technicien se présente à l'heure convenue! C'est très désagréable, surtout que j'ai dû quitter le travail pour me rendre à la maison pour rien!",1
255559,21-SEP-11,20-SEP-11,Elijah,,en,70.50.30.16,jb.mcbride@sympatico.ca,13328376,000000120023673,5,5,No suggestions. New modem was promised in the next 2 or 3 days - it arrived the next day. Couldn't have been better service. Thank you.,5
255560,21-SEP-11,19-SEP-11,Med Wassim,,fr,76.67.187.37,faubert9@sympatico.ca,13310308,000000119996381,5,5,Moins longue période d'attente au tél.,4
255561,21-SEP-11,20-SEP-11,Brent,,en,70.55.84.119,leonably@sympatico.ca,13330164,000000120021343,5,4,nothing more,5
255562,21-SEP-11,20-SEP-11,Gayathri,,en,70.27.88.142,wazevedo@bell.net,13336950,000000120002836,5,5,nothing,5
255563,21-SEP-11,20-SEP-11,Ravi,,en,174.89.196.146,youngblood-7@sympatico.ca,13337248,000000120009562,5,5,Absolutely nothing.,5
255564,21-SEP-11,20-SEP-11,Ronda,,en,65.92.102.26,kimandann63@sympatico.ca,13329714,000000120007189,5,5,maybe contact me ahead to let me know I was going over my usage ,4
255565,21-SEP-11,18-SEP-11,Susy,,en,174.91.14.233,mrbr@sympatico.ca,13302882,000000119962023,5,5,just a bit faster would have been appreciated !,5
255566,21-SEP-11,20-SEP-11,Devin,,en,70.49.28.93,mederak@bell.net,13331552,000000120005302,2,3,"I spoke to three separate people, in three departments, all requiring the same info from me. I would think computer screens could be transferred so everyone would ""sign in"" once. ",3
255567,21-SEP-11,20-SEP-11,Achref Badii,,fr,65.94.10.202,gilles.morin119@sympatico.ca,13327150,000000120012890,2,2,Me parler distinctement. ,2
255568,21-SEP-11,20-SEP-11,Rayeesa,,en,70.30.81.82,srobinson005@sympatico.ca,13335524,000000120014913,5,4,nothing,5
255569,21-SEP-11,20-SEP-11,Rebello,,en,174.95.214.71,brian.lowry@sympatico.ca,13323736,000000120009963,3,4,"Promise time was 10 minutes before I called - when I pointed that out the time was changed to an hour after my call.  It was apparent this person had no idea of when problem would be resolved, but she met her handling time for the call.",3
255570,21-SEP-11,19-SEP-11,Mary ruksana,,en,65.95.27.165,hdjwalsh2@sympatico.ca,13311608,000000119981175,3,4,helped me restore the computer to the way it was before I had to remove programs,3
255571,21-SEP-11,20-SEP-11,Adnene,,fr,76.67.187.245,gillessoucie@sympatico.ca,13327172,000000120001391,5,5,rien,5
255572,21-SEP-11,20-SEP-11,Celina,,en,174.92.32.164,ocsi@sympatico.ca,13332684,000000120024274,4,4,,4
255573,21-SEP-11,19-SEP-11,Anis,,fr,69.157.183.66,p.riopel@sympatico.ca,13316984,000000119970951,5,4,,4
255574,21-SEP-11,20-SEP-11,Jose,,en,207.164.222.136,robireland@sympatico.ca,13334186,000000120025631,5,5,,4
255575,21-SEP-11,20-SEP-11,Steph,,en,69.158.148.63,anncar@sympatico.ca,13322718,000000120000771,2,1,the technician spoke with a very heavy accent and I was not abe to understand her. I had to hang up and try again,1
255576,21-SEP-11,19-SEP-11,Balaji,,en,184.148.135.253,jhben@sympatico.ca,13312644,000000119996518,3,1,fix the problem that I discussed with the rep,2
255577,21-SEP-11,20-SEP-11,Matthew,,en,74.14.162.254,reylor@sympatico.ca,13333914,000000120020863,5,5,,4
255578,21-SEP-11,12-SEP-11,Karen,,en,69.158.16.163,katebrown@bell.net,13225340,000000119811577,1,1,"My Bell call was cut off while we were trying to establish an email account for my son (due to a 3 minute blackout in the neighbourhood).  Your agent never called back.  I then got Martha, a Bell manager, to redo everything and it took another 2 hours.  There are so many downloads cluttering things up, our system isn't working well, we feel poorly treated. By the way, prior to  Karen dealing with us,  then Martha, we were stymied in establishing an email account because Bell's website was down  for two days and that agent never bothered calling us back. We're longstanding customers who are not impressed by the quality of your customer service.",1
255579,21-SEP-11,20-SEP-11,Shawn,,en,70.48.4.188,lynnswan1@bell.net,13330772,000000120022238,5,5,"nothing
",5
255580,21-SEP-11,19-SEP-11,Porushotham,,en,174.89.47.198,katesfamily@sympatico.ca,13313524,000000119971800,4,4,nothing,4
255581,21-SEP-11,20-SEP-11,Basho,,en,76.70.102.58,dixster@bell.net,13325610,000000120014354,5,5,nothing,5
255582,21-SEP-11,19-SEP-11,Kyle,,en,65.95.152.88,earl.turcott@sympatico.ca,13309818,000000119998207,4,3,,4
255583,21-SEP-11,20-SEP-11,Thomas,,en,174.88.202.135,simtecpc@sympatico.ca,13335260,000000120001366,4,4,"Frontline service.  When i call in, its either, that options is not available to you, or it will cost you more money.  Then i have to talk to a customer care rep who tells me that those options  are available to you and no it wont cost anything. Not sure why you have a front line service rep?",4
255584,21-SEP-11,20-SEP-11,Srinivasan,,en,70.51.131.243,jimandlinda@bell.net,13328734,000000120005218,4,4," Thank you, he was very pleasant and helpful.",4
255585,21-SEP-11,19-SEP-11,Wided,,fr,69.157.152.216,suzmarc@sympatico.ca,13319942,000000119971586,5,4,,4
255586,21-SEP-11,20-SEP-11,Mike,,en,184.147.115.209,rodney.frantz@sympatico.ca,13334220,000000120016233,4,4,,4
255587,21-SEP-11,20-SEP-11,Douglas,,en,70.26.144.13,timskin@sympatico.ca,13336284,000000120007034,4,4,Advised me of the specials rate you have without me having to ask for it,5
255588,21-SEP-11,20-SEP-11,Jose,,en,184.147.115.209,rodney.frantz@sympatico.ca,13334222,000000120024210,4,4,,4
255589,21-SEP-11,19-SEP-11,Jean-Raynaud,,en,65.94.58.48,mstoeckmann@sympatico.ca,13316325,000000119986202,5,5,,5
255590,21-SEP-11,20-SEP-11,Carmen,,en,76.68.128.68,mlmcelrea@sympatico.ca,13331936,000000120005489,1,1,I really expected a little more help when I called.  The last time I called you were very cooperative.  But this time I didn't feel like you wanted to help me. ,1
255591,21-SEP-11,20-SEP-11,Perumalla,,en,70.54.60.252,sdeb@sympatico.ca,13334938,000000120001975,1,1,"What I repeatedly asked was the question ""Is there a problem on Bell's end with internet in my area?""  The representative said she did not have the information.  For the better part of an hour she had me making changes to my system that ultimately proved futile because there WAS an outage in my area.  Secondly I am somewhat hearing challenged and found it terribly difficult to understand the customer service rep (based in India with an accent I found difficult to decipher).  I was terribly frustrated to have to ask her to repeat nearly everything she said.  I would really appreciate having Bell Canada's internet tech support originating from Canada, staffed by Canadians.  I am still totally dissatisfied with the whole experience!",1
255592,21-SEP-11,20-SEP-11,Mary-Jane,,fr,65.94.0.203,baranc@bell.net,13323140,000000120004585,3,2,"j'attend toujours ma ligne téléphonique
en date du 21 septembre et il semblerait quepersonne ne puisse resoudre le probleme j'ai passé beaucoups trops de temps au téléphone et ça ne marche toujours pas",3
255593,21-SEP-11,19-SEP-11,Nabil,,fr,76.65.122.196,boyard146@sympatico.ca,13307524,000000119993639,5,5,Tout c'est bien déroulé. Le conseiller a rapidement détecté le problème.,5
256037,20-SEP-11,19-SEP-11,Emely,,en,70.31.25.222,pstashkiw@sympatico.ca,13317628,000000119977820,4,4,,4
256038,20-SEP-11,19-SEP-11,Raza,,en,174.92.51.73,pat.dwyer@sympatico.ca,13317094,000000119978770,5,5,"NOTHING! I got what I needed to know. And the rep was extremely helpful, couteous and knowledgeable.",5
256039,20-SEP-11,19-SEP-11,Rim,,fr,65.92.251.165,algodoyon@sympatico.ca,13306194,000000119971470,4,5,rien,5
256040,20-SEP-11,19-SEP-11,Khouloud,,fr,174.95.147.154,marc.richard@sympatico.ca,13315060,000000119987117,4,5,L'utilisation du ipad: les reseignements concernant le débranchement du fil reliant le l'ordinateur au modem pourraient être plus détaillés.,5
256041,22-SEP-11,16-SEP-11,Seshadri,,en,70.49.151.110,grannyspud@sympatico.ca,13279734,000000119915961,3,2,put me back on the internet i had to call back for more service.,5
256042,22-SEP-11,21-SEP-11,Jeffery,,en,174.88.7.38,spanky13@sympatico.ca,13349984,000000120048238,2,3,have a english speaking canadian take the call so we can keep are canadian jobs here seeing you get your money from canadian people,1
256043,22-SEP-11,21-SEP-11,Daniel,,en,65.95.191.12,mdidier@sympatico.ca,13346402,000000120049071,1,1,"It would be nice to have had my problem handled by someone who understood the terminology and the concepts of the systems... Having trouble ""sending"" mail is NOT the same as having trouble ""receiving"" mail, and I did not appreciate, after the call had ended and being told I would be contacted by a higher level support person at a later (and frankly, an unacceptable date as this is impacting something very important to me,) being ""called back"" with a ludicrous suggestion to I suppose ""see me through"". I'd go into it, but it was very, very dumb... and annoying... and unnecessary... and disturbed me and my family.  If I wanted an evening call back, I'd have *asked* for an evening call back.  I have escalated my complaints to the ""executive offices"" (as suggested on the site.) I've been a Sympatico and Bell customer a VERY long time, but over the last two years, I'm sincerely questioning my loyalty. In fact, if our issue is not handled within the next forty-eight hours (or less,) I will no longer be a Bell customer at all.",2
256044,22-SEP-11,21-SEP-11,Arjuman,,en,74.15.60.102,l.kerner@sympatico.ca,13344950,000000120051179,5,4,,5
256045,22-SEP-11,21-SEP-11,Arun,,en,65.95.80.215,james.kiss@sympatico.ca,13343414,000000120035326,5,5,Nothing,3
256046,22-SEP-11,21-SEP-11,Moez,,fr,174.92.183.58,denis.girardin@sympatico.ca,13340888,000000120041037,3,4,??????,4
256047,22-SEP-11,21-SEP-11,Mohamoud,,en,65.94.78.29,bijou14@sympatico.ca,13339092,000000120042191,5,,,4
256048,22-SEP-11,21-SEP-11,Kyle,,en,74.12.177.238,kingz2@sympatico.ca,13344806,000000120052236,5,5,nothing,5
256049,22-SEP-11,21-SEP-11,Hayett,,fr,74.12.221.91,jacques.lalibertee@sympatico.ca,13343374,000000120037222,5,4,,4
256050,22-SEP-11,21-SEP-11,Sofien,,fr,184.144.140.77,user324@sympatico.ca,13350982,000000120048232,1,1,"Avoir du personnel qui parle un français plus semblable au français Québecois et avoir une attitude moins condescendante.
Je termine mon service incessamment avec Bell car ça fait trop de fois que ce problême survient. ",1
256051,22-SEP-11,21-SEP-11,Lotfi,,fr,70.55.143.235,maxence.bilodeau@bell.net,13346320,000000120027766,5,5,Je n'ai eu qu'une succession de problèmes avec la facturation. J'attends la prochaine facture pour être absolument certain que mon problème est réglé.  ,
256052,22-SEP-11,21-SEP-11,Suresh kumar,,en,67.71.21.201,helen.fitzpatrick@sympatico.ca,13342898,000000120035152,5,5,Phone line was poor at times,5
256053,22-SEP-11,21-SEP-11,Melvin,,en,70.29.238.135,mgraham4@sympatico.ca,13346526,000000120030216,4,2,"Good morning, I believe that the call could have taken less time.",4
256054,22-SEP-11,21-SEP-11,Alexander,,en,76.71.97.55,swdinning@sympatico.ca,13350310,000000120048182,5,5,Alexander was great.  Thanx,5
256055,22-SEP-11,20-SEP-11,Mohamed Nidhal,,fr,65.92.168.183,ginette.caron078@sympatico.ca,13327180,000000120003333,5,5,rien de plus,5
256056,22-SEP-11,21-SEP-11,Mohamed,,fr,174.88.188.88,yves.tranquille@sympatico.ca,13351552,000000120035867,5,5,"Mon problème était que je ne comprenais pas pourquoi il y avait un solde reporté ($68.35) du 18/08/11 sur ma facture du 08/09/11 alors qu'on m'avais accordé un crédit pour ce montant du à une erreur et deux erreurs sur la facture du 08/09/11 un trop charger sur ma bande passante ainsi qu'un longue distance à Richmond alors que je ne conais pesonne qui y habite et je demeure seul. Avoir des gens qui savent écouter comme Mohamed et expliquer ce qui est incompri,plustôt que de répondre ce qu'ils pensent être la vérité supreme,et ce en parlant par dessus nous à haute voix drôle façon de ce faire comprendre.Je crois qu'il y a des gens qui sont à leur place et d'autre pas. Un peu de formation serait sans doute nessaire lorsque j'ai poser une question au premier sur les chiffres il m'a répondu que la facture n'était pas asser détailée pour me dire et le deuxième ne m'a jamais accordé la chance de l'interompte pour demander des précisions sur ce que je ne comprenais pas il m'a tout simplement dit à la fin de son expliquation que c'était clair *pour qui?*. Peut-être simplifier la facture pourrais rendre la vie plus façile pour tout le monde. Je vous remercie.",3
256057,22-SEP-11,20-SEP-11,Alfredo,,en,74.12.96.206,cesar.one@sympatico.ca,13324242,000000120026649,4,3,"Not sure the name or area l was transferred to for  the new modem ....  but the gentlemen was not very customer friendly AT ALL !
Tech help from Alfredo however was excellent !",3
256058,22-SEP-11,21-SEP-11,Taha,,fr,65.92.217.221,fdupuis@sympatico.ca,13341890,000000120035985,5,5,,5
256059,22-SEP-11,21-SEP-11,Johnny,,en,174.95.212.140,hkahn@sympatico.ca,13343006,000000120027563,5,5,Not make the mistake in the first place!,3
256060,22-SEP-11,20-SEP-11,Chenrup,,en,174.89.81.196,painteddreams@bell.net,13332848,000000120012848,4,4,,5
256061,22-SEP-11,21-SEP-11,Serge,,en,174.93.27.204,stephenrh@sympatico.ca,13350140,000000120030254,5,5,"re 4 below: ""probably"" based on this event but due to billing problems ""not at all.""  Bell's billing is so screwed up, I simply let apparent errors pass because talking to Bell about them is such an ordeal.  I hope you do not consider it positive that I no longer check monthly bills in detail.  ",4
256062,22-SEP-11,07-SEP-11,Steph,,en,174.88.87.240,roar@sympatico.ca,13172194,000000119721833,4,5,No,5
256063,22-SEP-11,21-SEP-11,Anne-Marie,,en,174.95.143.233,davidstafford@sympatico.ca,13340748,000000120031915,5,5,not had the issue in the first place,4
256064,22-SEP-11,20-SEP-11,Sinu,,en,65.92.12.7,waylyn@sympatico.ca,13336936,000000120005774,5,5,,4
256065,22-SEP-11,21-SEP-11,Atoiya,,en,76.67.6.200,virdiharry12@bell.net,13351128,000000120030774,4,4,,3
256066,22-SEP-11,21-SEP-11,Armando,,en,76.69.37.162,annsalert@sympatico.ca,13338472,000000120045431,4,1,,4
256067,22-SEP-11,21-SEP-11,Elias,,en,70.29.94.228,abestep@sympatico.ca,13337892,000000120031144,5,4,,4
256068,22-SEP-11,21-SEP-11,Mohamed,,fr,74.198.164.116,soccerdm@sympatico.ca,13349900,000000120032166,5,5,,5
256069,22-SEP-11,17-SEP-11,Ajay,,en,65.94.88.68,vbukator@sympatico.ca,13297108,000000119950135,4,4,IT TOOK 5 DAYS TO GET PROPER MODEM..,4
254627,19-SEP-11,18-SEP-11,Leni,,en,76.64.99.11,theshahidshome@sympatico.ca,13304844,000000119961005,5,5,keep up the good work.,5
254628,19-SEP-11,17-SEP-11,Reginald,,en,76.67.5.105,markland8@sympatico.ca,13293752,000000119946247,4,4,none right now,5
254629,18-SEP-11,17-SEP-11,Antony,,en,174.89.114.96,anne.thackray@sympatico.ca,13288612,000000119954819,5,3,"The telephone connection - via landline at my end - made the voices of both Bell employees sound very far away. I have normal hearing, but at times they were inaudible. My elderly mother could not have used the service at all, even with hearing aids. ",3
254630,18-SEP-11,17-SEP-11,Jacqueline,,fr,50.100.105.105,ylamonta@bell.net,13297462,000000119944925,3,2,,4
254631,18-SEP-11,17-SEP-11,Eya,,fr,50.100.105.105,ylamonta@bell.net,13297464,000000119946223,3,3,,4
254632,18-SEP-11,17-SEP-11,Gautham,,en,174.91.67.242,rwaller@bell.net,13295878,000000119940913,4,5,"problem hearing tech.,had to remind him srveral times,please speak up,not a big issue,just irritating.",5
254633,18-SEP-11,17-SEP-11,Daniel,,en,146.209.159.23,matheson5@sympatico.ca,13293826,000000119948676,5,5,,5
254634,18-SEP-11,17-SEP-11,Victor Gabriel,,en,70.49.110.251,smiff@sympatico.ca,13296342,000000119944441,5,5,Nothing this time.,4
254635,18-SEP-11,15-SEP-11,Vijay,,en,67.71.116.218,loraine.mailhot@bell.net,13269226,000000119894498,1,1,"why are we having to deal with India when we need help. The service from india was awful, i could not understand him though he was polite. I got much, much better service here in quebec when I spoke french. When we call in one of our options should be which country we wish to be served in canada or India. guess who would loose out. 

My second coment is why is canada giving these jobs to foreign countries. These jobs are needed here. Because bell service is so bad lately we are considering changing our business to another company. Bad ove on Bells part.",1
254636,18-SEP-11,17-SEP-11,Erick,,en,174.94.42.33,bettneyrp@sympatico.ca,13288982,000000119954757,4,5,,5
254637,18-SEP-11,17-SEP-11,Elvis Francisco,,en,184.146.169.58,dgough3@sympatico.ca,13290252,000000119952073,5,4,,4
254638,18-SEP-11,17-SEP-11,Marwa,,fr,67.70.24.206,dmenager@sympatico.ca,13290362,000000119948909,5,4,,5
254639,18-SEP-11,17-SEP-11,Gabriel,,en,76.64.199.49,basilh@sympatico.ca,13288854,000000119949360,5,5,Nothing,5
254640,18-SEP-11,17-SEP-11,Achref Badii,,fr,70.31.250.18,lucie.deschenes@sympatico.ca,13293410,000000119950282,5,5,,4
254641,18-SEP-11,17-SEP-11,Hayett,,en,67.70.19.183,claudrhay@sympatico.ca,13289706,000000119952600,5,5, The lady who helped me was absolutely perfect,5
254642,18-SEP-11,16-SEP-11,Silverious,,en,76.64.34.160,bettytemple@sympatico.ca,13276594,000000119937516,4,4,,3
254643,18-SEP-11,17-SEP-11,Daniel,,en,174.94.26.225,lloyd.hopkins@sympatico.ca,13293284,000000119947371,5,5,,5
254644,18-SEP-11,03-SEP-11,Raul,,en,70.27.60.52,karen.macleod@sympatico.ca,13121103,000000119641131,4,3,,3
254645,18-SEP-11,16-SEP-11,Wafa,,fr,174.93.215.160,helene.cornellier@sympatico.ca,13280026,000000119919297,3,4,,4
254646,18-SEP-11,16-SEP-11,Walid,,fr,174.92.160.65,tremblaypilote@bell.net,13287212,000000119939591,5,5,,5
254647,18-SEP-11,17-SEP-11,Dinesh,,en,76.64.224.142,johnlyon@sympatico.ca,13292362,000000119940900,5,5,,5
254648,18-SEP-11,17-SEP-11,Carlton,,en,64.231.144.219,themcmurchys@sympatico.ca,13296812,000000119942534,3,2,follow up sto see if it coontinued to work OK which it does not,4
254649,18-SEP-11,15-SEP-11,Mohammed,,en,70.50.130.33,kengray@sympatico.ca,13268432,000000119890208,1,1,"solve my problem,which you could not do
all you coud do was tell me to call microsoft,which i did they where very helpfull with all the testing that they done on my comp.they said that it was a problem with sympatico e mail account..to call sympatico back and have them check again on there end..
called you people back at 9am on fri
sept 16th.the first teck that i talked to checked my system and said yes that it was definatly a problem on sympaticos end. that he would have to have a higher up tech to call me back and resolve the problem. at approx.  1pm that same day a so called higher tech??? by the name of marta called back
who was very short and i thought rude in her explanation that it was not sympaticos problem that it was microsofts problem and that there was nothing that she could do to solve my problem,this women should not be in this position dealing with the public with her attitude. so her i am with an e mail issue that is still not solved.
the more people  and friends that i talk to say that bell mail has been a problem with them also a lot of them have switched to using other e mail addresses, in short bell mail sucks...ken

",1
254650,18-SEP-11,17-SEP-11,Mehdi,,fr,67.71.181.124,karine66@sympatico.ca,13292644,000000119945235,5,5,,3
254651,18-SEP-11,17-SEP-11,Celina,,en,64.229.93.71,dtnolan@sympatico.ca,13290468,000000119942859,1,1,"The. Rep. Was hard to understand and got rather annoyed when I asked to talk to someone in Canada. Please use Canadian reps.

",1
254652,18-SEP-11,16-SEP-11,Etienne,,en,76.69.55.134,kenhunter@sympatico.ca,13281658,000000119924540,5,5,,5
254653,18-SEP-11,17-SEP-11,Orlando,,en,70.53.93.142,vnn@sympatico.ca,13297218,000000119943552,5,5,Nothing.,5
254654,18-SEP-11,17-SEP-11,Nagender,,en,67.68.194.210,larrywestover@sympatico.ca,13293024,000000119951067,3,2,Problem was not resolved have to wait several days until I receive a new router and then In will need to install. Still do not know if this will help but only suggestion by support staff. Should be able to pick up a new router at local bell outlet and it could have been istall yesterday.,3
254655,18-SEP-11,16-SEP-11,Sulochana,,en,99.247.107.141,teni.economos@sympatico.ca,13286906,000000119935285,3,1,My problem with Sympatico and Bell has not been fixed in four days. My internet has been down and I am very unhappy with the service. Bell has repeatedly cut my line for no reason every 6 months and then it is HELL to get my ADSL connection back up and running. The idiot technician who came to re-establish my line connected my ADSL to the wrong house. I wouldn't worry about it though. I am cancelling my account very soon.,1
254656,18-SEP-11,17-SEP-11,Syed Mustafa,,en,70.27.60.52,karen.macleod@sympatico.ca,13292622,000000119941159,1,1,"My fourth call to Bell. This one was to find out why I hadn't received the ethernet cable that I had ordered twice before. The excuse this time was that my address was incomplete and the courier couldn't deliver. I went over my address at least twice with the last rep I talked to. Funny how you manage to get my bill mailed to the correct address every month, but this seems to be causing you so much trouble. So this rep apologized and again placed an order for me. This is the third time. At this point I'm just waiting to see if you can screw it up again. While I have always been satisfied with the actual internet service you have provided me, this runaround with customer service has left me frustrated and angry and it will likely cause me to look elsewhere for internet service.",1
255150,22-SEP-11,21-SEP-11,Celina,,en,70.49.176.170,jmorrison26@sympatico.ca,13343952,000000120051207,3,1,"You could hire Canadian representatives/technicians.  I found the first person I spoke to was very hard to understand.  Canadian people need the jobs, so start hiring those in our own country.",2
255151,22-SEP-11,21-SEP-11,Karina,,en,69.158.132.61,esmneuhof@sympatico.ca,13341746,000000120040762,2,4,"A few weeks ago we had a technician come to our home where he performed a few tests on the lines to determine why we continuously lose our internet service.  He performed a number of tests and did some re-wiring at our panel.  Thereafter he assured me that going forward everything should work fine.  When I originally spoke with Bell, they too ran some line test and felt that it would be prudent to replace our very old (5+ years) modem when the technician was at our house.  I have to assume that the technician that came to our house knew about the modem swap but felt that the signal strength was sufficient and did not warrant a swap of modems.  Well later that same day the problem of loss of internet signal continued.  Nothing was fixed and the problem was not resolved.

This required me to make another call to Bell to say that our problem was not fixed.  I was forced to reason with the Bell representative that if the signal strength coming into our home was excellent and the problem still exists then it must be the hardware, namely the modem.  I then reminded them that this was one of the corrective actions that was supposed to have taken place in the first place.  This Bell representative needed to discuss my situation with someone before he could approve sending out a new modem.  I waited for quiet some time but eventually he came back and informed me that he agreed with my recommendation but could not convince the tech person with whom he just consulted with.  Regardless, he said that he had the authority to send me a new modem and arranged to have one sent.

The new modem arrived a few days later and has been installed and running in our house for about 1 week now.  SO FAR WE HAVE NOT EXPERIENCED ANY LOSS OF INTERNET SIGNAL AND OUR SIGNAL STRENGTH IS EXCELLENT ON ALL OF OUR COMPUTERS AND DEVICES.  Our old PC is located in the same room (and is hard wired to the modem) where the modem resides and this PC has never run faster and better...go figure.

So I am happy to report that our problem has been resolved, however it was definitively resolved through my follow-up and effort.  The service call was a waste of my and Bell's time.  In fact the technician confirmed that our line strength was fine, just like the tech I spoke with on the phone (he also ran tests during my call).  Furthermore, the technician that made the house call failed to determine that a new modem was warranted (even though this was supposed to have been arranged with this service call).

Lastly, the new modem was suppose to have included a return shipping label.  It did not.  Yesterday I took the modem and cables to a Bell retail outlet to return it but they couldn't accept it.  Consequently I once again needed to follow up with Bell and ask for instructions on how to return the old modem.  They said they would send out a shipping label.

The moral to this short story is that Bell needs to get things right the first time and not expect the customer to go through the aggrevation of putting up with inferior service (even though the customer is paying for flawless service), second when Bell says they will test out a new modem on their service call and then don't that isn't very good customer service.  Once again, me the customer, is expected to follow up with Bell in order to get things corrected.  The problem is finally correct but this is after 3 telephone calls and one physical service call.",2
255152,22-SEP-11,21-SEP-11,Tarek,,fr,65.94.253.133,louise6@sympatico.ca,13345516,000000120043477,1,1,Résoudre quelque chose . . .,2
255153,22-SEP-11,12-SEP-11,Moncef,,fr,70.53.220.228,mundacoach@sympatico.ca,13228194,000000119811167,5,5,Je veux simplement souligner à quel point le service reçu par Moncef était excellent. Les explications très claires et concises mais surtout une patience remarquable! Merci! ,4
255154,22-SEP-11,21-SEP-11,Brett,,en,74.14.110.80,ccrosby@sympatico.ca,13339802,000000120033082,5,5,,5
255155,22-SEP-11,21-SEP-11,Behia,,fr,67.68.217.145,ubu.production@sympatico.ca,13350954,000000120028067,2,1,Je ne peux pas attacher de documents aux messages que j'envoie. Ni en transférer. J'aurais aimé que ce soit réglé.,2
255156,22-SEP-11,21-SEP-11,Geetha,,en,76.67.96.118,ssanton@sympatico.ca,13350036,000000120034930,1,1,"Could not understand representative,heavy Indian ? accent
had to have many things repeated until clear,inquiry took 40 minutes, unresolved, sending tech out have to be home for 6 hour window this is ridiculous
",1
255157,22-SEP-11,21-SEP-11,Hema,,en,69.159.4.107,daly.senior@sympatico.ca,13340516,000000120029272,5,5,,5
255158,22-SEP-11,21-SEP-11,Shannon,,en,69.158.180.82,applicious@bell.net,13338508,000000120028717,5,5,,4
255159,22-SEP-11,21-SEP-11,Amir,,fr,174.93.227.155,monique.leduc1@sympatico.ca,13346908,000000120052886,5,5,Tout était parfait,5
255160,22-SEP-11,21-SEP-11,Mark,,en,69.159.4.107,daly.senior@sympatico.ca,13340518,000000120028568,5,5,,5
255161,22-SEP-11,21-SEP-11,Nedra,,fr,74.15.202.181,jacques.brub2@sympatico.ca,13343368,000000120033878,3,2,"j,ai fait parvenir une lettre aux bureau du service a la clientèle le 16 mars pour faire la lumière sur mon dossier124138621, votre employer ma réponde d,envoyer des lettres a répétition , un peut farfelue comme réponse . Je n,ai même jamais reçu confirmation de réception ?????",2
255162,22-SEP-11,21-SEP-11,Saadullah,,en,65.95.226.137,fuhr31@sympatico.ca,13342118,000000120036512,4,4,Nothing.  I felt he answered all my questions and solved the problem.,5
255163,22-SEP-11,12-SEP-11,Philip,,en,65.95.27.30,j_dyjach@sympatico.ca,13223990,000000119814159,5,2,It was not a Bell problem,5
255164,22-SEP-11,21-SEP-11,Rachel,,en,70.51.222.29,calvano6@sympatico.ca,13339564,000000120032137,5,5,,5
255165,22-SEP-11,21-SEP-11,Sunil,,en,65.92.204.174,robandkel_4@sympatico.ca,13348776,000000120051553,3,1,"diagnosed the problem
",1
255166,20-SEP-11,17-SEP-11,Khan,,en,69.159.73.64,james087@sympatico.ca,13291836,000000119949098,1,1,Your rep could not provide a clear reason why 153 e mail messages had been duplicated other than to say it originated from my computer which it did not.  In addition he assured me that within 48 hours these duplicate messages would be removed so I would not have to do it manually.  It is now well past the timeframe indicated and none of the duplicate messages have been removed so I will have to manually remove these since they are clogging my in basket. ,2
255167,20-SEP-11,19-SEP-11,Heni,,fr,184.144.143.172,parisclaire@sympatico.ca,13317062,000000119971808,5,5,,5
255168,20-SEP-11,19-SEP-11,John,,en,69.158.84.205,marc071@sympatico.ca,13315062,000000119998481,4,4,,5
255594,20-SEP-11,19-SEP-11,Tony,,en,174.88.18.28,dhilton2011@bell.net,13309334,000000119988757,5,4,I wish it were easier to speak directly to a customer service representative rather than the long process of first being forced to deal with an automated call system before eventually being able to speak to a person. ,5
255595,21-SEP-11,20-SEP-11,Alfredo,,en,184.146.78.86,john.gauthier@sympatico.ca,13328966,000000120013585,5,5,,5
255596,21-SEP-11,19-SEP-11,Wissem,,fr,174.94.69.43,normand_benoit@sympatico.ca,13316800,000000119995417,3,4,,4
255597,21-SEP-11,20-SEP-11,Hatem,,fr,69.156.18.31,gbournival@sympatico.ca,13326958,000000120020708,3,3,,5
255598,21-SEP-11,20-SEP-11,Hugo,,en,65.95.208.74,kimkirchner@sympatico.ca,13329724,000000120008127,5,3,Shown up on the schduled day.,4
255599,21-SEP-11,20-SEP-11,Khan,,en,174.88.203.135,lhamilton2009@bell.net,13330224,000000120010575,5,5,,5
255600,21-SEP-11,20-SEP-11,Melissa,,en,69.159.2.135,lynnepooh@sympatico.ca,13330764,000000120018445,5,4,"I have incredible savings for being a loyal customer, i hope my bill is correct next month.  Seems my bill as not been accurate.  Now i have incredible savings for being a loyal customer, i am hoping that this will be correct next billing cycle
",4
255601,21-SEP-11,20-SEP-11,Juan Carlos,,en,70.31.36.136,regjac@sympatico.ca,13333836,000000120001917,2,3,"It was hard to understand accents when your phone is crackling.
It would be nice if someone did not hang up on me.
It would be nice if someone did not say that isn't my department we can't help you.
It would be nice if I was not rung through and then put on a terrible music part and forgotten for 20 minutes so I had to hang up and start over again.
It would be nice if the problem did not take from 10 to 10:30 to get someone who knew how to fix it. 
It would be nice if someone did not tell me the problem was at the main box on the road and an hour later said that they fixed it at the office and then the repair guy had to fix old wires etc (thank God he came because I would be on the phone for over an hour again today)
For a phone company you mess up your phones a lot. ",2
255602,21-SEP-11,20-SEP-11,Janet,,fr,65.92.168.137,claire_003@bell.net,13324542,000000120014465,5,5,nous avons reçu un service en or de la part de MMe Janet vraiment vous avez une excellente employée elle mérite vraiment une augmentation de salaire. bravo pour mme ,5
255603,21-SEP-11,20-SEP-11,Jason,,en,174.91.119.17,thecoffeeshop@sympatico.ca,13336186,000000120002675,2,1,You should have known that the internet was down all over Port Hope not just mine.. that would have saved time and frustration phoning a computer tech for nothing.,2
255604,21-SEP-11,20-SEP-11,Nawel,,fr,65.92.220.62,dopare@sympatico.ca,13325776,000000120000694,2,4,"C'était le troisième appel. Deux fois, on nous a répondu n'importe quoi, et la troisième fois, on nous a transféré à un monteur de ligne, pour un problème de modem... Il a fallu 6 jours pour résoudre le problème. ""Nawel"" est tout de même celui qui a permis de résoudre le problème.",
255605,21-SEP-11,20-SEP-11,Fatma,,fr,76.69.112.24,mdlf@sympatico.ca,13331528,000000119999803,5,,,
255606,21-SEP-11,20-SEP-11,Sarra,,fr,76.69.112.24,mdlf@sympatico.ca,13331530,000000119999599,5,,,
255607,21-SEP-11,20-SEP-11,Kalyan,,en,74.15.248.76,rpmmag@bell.net,13334436,000000120025199,1,1,"have staff on hand that can speak clearly into the phone so that people can hear them and customers don't have to keep asking them to repeat themselves.
Stop changing the services when they worked fine before.  
Notify your customers when changes are made so that they don't have to waste 30 minutes on hold to speak to someone who they cannot understand on the other end of the telephone.
Get a call center in Canada that can assist and provide the jobs to Canadians instead of someone in Malaysia.
Have someone who can properly answer the questions and make the corrections necessary to help your customer instead of saying we didn't change anything or it's always been that way.
",1
255608,21-SEP-11,20-SEP-11,Cori,,en,65.92.96.103,etittley@sympatico.ca,13326344,000000119999350,4,4,Offered a confirmation # without me having to ask.,3
255609,21-SEP-11,20-SEP-11,Divine,,en,216.66.173.193,sheryl_5@sympatico.ca,13335174,000000120014568,,4,lower your prices.  i have cancelled my Bell phone and internet services and went with another company that is cheaper.  i pay $40 per month for unlimited internet and phone.,1
255610,21-SEP-11,20-SEP-11,Josue,,en,74.51.58.190,jlevans@bell.net,13328806,000000120012948,4,4,"Josue gave me a new e-mail address and the transaction went smoothly.
He set up the Bell Hotmail account for me and this caused trouble later that day. ",4
255611,21-SEP-11,20-SEP-11,Carmen,,en,76.67.96.184,robert.sexton@sympatico.ca,13334144,000000120005191,5,4,,4
255612,21-SEP-11,17-SEP-11,Raj,,en,184.146.69.19,bjpirie@sympatico.ca,13289050,000000119956573,4,4,"As much as I appreciate the cost savings for subcontracting the work of telephone tech support overseas, I would really like to see those jobs stay in Canada.",4
255613,21-SEP-11,20-SEP-11,Luis,,en,174.91.123.19,macvandi@sympatico.ca,13330884,000000120001449,4,5,,4
255614,21-SEP-11,20-SEP-11,Andre,,fr,184.107.92.214,marie-claire.gelinas@sympatico.ca,13331136,000000120024711,4,1,Rétablir le service et nous écouter.,1
255615,21-SEP-11,20-SEP-11,Ritwik,,en,65.92.190.226,paulenehinds@sympatico.ca,13333000,000000120009027,3,3,"I kept asking for my access number and was told I didn't need it, but I WANTED IT!",3
255616,21-SEP-11,20-SEP-11,Mohsen,,fr,65.93.156.194,bergendron@bell.net,13323336,000000120016939,4,5,,4
255617,21-SEP-11,20-SEP-11,Ahmed,,en,69.158.31.97,svetom@sympatico.ca,13335860,000000120017458,1,1,"I needed support with the new router, could not get Internet on other wireless devices and did not get any. Lots of frustrations - being with Bell and Sympatico for 13 years I need to get some relief, a month free Internet or something similar.",
255618,21-SEP-11,20-SEP-11,Madhu,,en,76.66.212.58,pnowak@sympatico.ca,13333356,000000120025987,2,1,It was RIM Rep that eventually resolved my Blackberry issue. It took two hours which was the result of the Store reps oversite when activating my smart phone.,3
255619,21-SEP-11,19-SEP-11,Steve,,en,174.88.2.53,ellen_robins@bell.net,13309982,000000119989407,1,1,"Because of a letter from Bell Mobility regarding our Bell Internet service being discontinued in 2012, I am trying to get more information prior to making a decision on another service.  I would like to know what our present internet usage is, and no one seems to be able to answer.  I spent 45 minutes & 4 people one time, and 30 minutes a second time, and still no answer. ",
255620,21-SEP-11,20-SEP-11,Seshadri,,en,204.101.237.139,sballeine@bell.net,13334860,000000120005990,1,1,The rep could have been more helpful in her explanations as to why we have overage charges when we hardly download. I would hate to see the bill if we actually YouTube or downloaded movies etc.,1
255621,21-SEP-11,16-SEP-11,Kmar,,fr,70.50.165.137,marcnicole.tremblay@sympatico.ca,13282908,000000119925151,3,4,LE FRANÇAIS PARLÉ ETAIT DIFFICILE À COMPRENDRE,3
256070,20-SEP-11,19-SEP-11,Roberto,,en,65.92.13.153,g.macdonald@sympatico.ca,13310670,000000119981440,4,4,hard to hear responses from employees,3
256071,20-SEP-11,19-SEP-11,Soumaya,,fr,70.52.105.85,labbe.fortier@sympatico.ca,13313956,000000119989944,4,4,"M'offrir un forfait pour diminuer mes frais chez Bell. J'ai l'internet, le téléphone ainsi que antenne parabolique.
Je trouve que c'est dispendieux!!!",3
256072,20-SEP-11,19-SEP-11,Celina,,en,70.49.176.185,thole@sympatico.ca,13320336,000000119996703,4,4,"Agree that my bill should be discounted
for the 10 days of Internet interruptions.",5
256073,20-SEP-11,19-SEP-11,Karla,,en,69.159.11.164,andy.ethier@sympatico.ca,13306478,000000119987614,2,,Have people in Ontario or at the worst in Canada handle all calls to Bell.,2
256074,20-SEP-11,19-SEP-11,Ashfaq,,en,174.94.85.185,sweatars@sympatico.ca,13319956,000000119979513,3,4,HIre people with understandable accents. It took five or more minutes to adjust to his accent. he had to talk very slowly to allow me to understand him. The service time was probably doubled by me not understanding what he was saying.,2
256075,20-SEP-11,19-SEP-11,Ayesha,,en,174.93.219.108,planet.janet@sympatico.ca,13317508,000000119997552,3,1,She tried but could not resolve my problem,2
256076,20-SEP-11,07-JUN-11,Arthur,,en,174.89.56.167,s.roberts@sympatico.ca,12244267,000000117626588,4,3,,3
256077,20-SEP-11,19-SEP-11,Edwin,,en,69.159.18.92,ejunkala@sympatico.ca,13309918,000000119992476,5,5,it took about 30 minutes of waiting on the phone before help arrived,5
256078,20-SEP-11,13-SEP-11,Noureddine,,fr,174.92.220.130,yvon.rathe@sympatico.ca,13247394,000000119845839,3,4,J'ai du essayer a 3 reprises avant de vous rejoindre. Le système restait sans réponse et je ne pouvais que racrocher et recommencer. Le francais du préposé avait un accent très prononcé et c'étais difficile de le comprendre.  ,3
256079,20-SEP-11,19-SEP-11,Nathan,,en,65.93.101.53,vanzandvoorth@sympatico.ca,13320776,000000119977978,5,5,"No suggestions at all, except to Nathan to keep up the great work!!  He was courteous, pleasant, knowledgeable.  Nathan was extremely efficient and was able to identify areas where my Bell charges could be improved - even beyond my initial query about our internet contract. Nathan was easy to hear, understand and patient in going over the charges for my bills.  If only all Bell reps that I connect with were so professional and competent.  A terrific experience!",5
256080,20-SEP-11,19-SEP-11,Ines,,fr,67.71.79.132,jalaurent@sympatico.ca,13312232,000000119983975,5,5,J'ai eu affaire à deux intervennnantes la deuxième du prénom de sara a été très efficace et aimable. ce n'est pas tpujpurs le cas hélas!,3
256081,20-SEP-11,15-SEP-11,Josue,,en,70.27.53.147,ddragicevic@sympatico.ca,13264492,000000119911481,4,5,"Not much, for someone who is somewhat illiterate on the computer, it was pretty basic",4
256082,20-SEP-11,18-SEP-11,Med Hedi,,fr,70.29.169.183,fredledoux@sympatico.ca,13300088,000000119966373,5,5,Rien de plus,5
256083,21-SEP-11,20-SEP-11,Kota,,en,74.15.96.100,dmiles2@sympatico.ca,13325688,000000120021157,4,3,"Kota, the agent, was very good, unfortunately at times his accent caused me to misunderstand him. He was very patient though at repeating himself. ",4
256084,21-SEP-11,20-SEP-11,Danilo,,en,69.158.39.241,twfraser@sympatico.ca,13336572,000000120016091,3,4,,4
256085,21-SEP-11,20-SEP-11,Mohd,,en,65.95.100.178,twbroadfoot@sympatico.ca,13336566,000000120012896,5,5,,5
256086,21-SEP-11,20-SEP-11,Youssef,,fr,70.53.249.144,clement020@sympatico.ca,13324596,000000120015319,5,5,"Tout était parfait,le représentant excellent",5
256087,21-SEP-11,20-SEP-11,Mahdi,,fr,70.50.166.38,Claude.ClaudetteGB@bell.net,13321706,000000120005138,3,3,"la personne qui m'a répondu manquait de connaissances et devait souvent consulter ses superieurs pour trouver des solutions, et finalement elle n'a pu resoudre le problème elle même.",3
256088,21-SEP-11,14-SEP-11,Srinivasan,,en,64.231.5.19,nanburton@bell.net,13256982,000000119866517,1,1,Provide a technician from this country who speaks english that you can understand and is competent to solve computer issues.,2
256089,21-SEP-11,15-SEP-11,Oscar Ernesto,,en,174.92.29.93,rapella@sympatico.ca,13272048,000000119909629,3,1,got resolved by another call 4 days later. I was walked through it and did not need to use a mobile phone.This was much more user friendly for me or others who don't use mobiles. ,3
256090,21-SEP-11,20-SEP-11,Lukasz,,en,64.235.102.2,smcooper77@sympatico.ca,13335364,000000120007781,1,1,"I was hung up on or disconnected.  My call was treated indifferently and given the number of years I've been a customer, nothing was given for the loyalty I've shown.  I'm in the process of trying to whittle down my subsctiptions",1
256091,21-SEP-11,20-SEP-11,Karishma,,en,64.235.102.2,smcooper77@sympatico.ca,13335366,000000119999201,1,1,See my previous review.,1
256092,21-SEP-11,20-SEP-11,Juliio,,en,174.94.33.27,robwright101@bell.net,13334188,000000120025554,5,5,"Julio was perfect, just wish the service wasn't so expensive for Seniors.",5
256093,21-SEP-11,19-SEP-11,Wissem,,fr,69.156.203.97,l.menard.bel@sympatico.ca,13313928,000000119988429,5,5,Je suis satisfaite pour le moment,5
256094,21-SEP-11,14-SEP-11,Chantal,,en,65.95.184.49,tanddcaven@sympatico.ca,13260004,000000119871566,4,1,I was three days dealing with several departments and several different people all were very good in trying to help but issues were not resolved until our computer went on fire and we were forced to get new one that was why not at all answered in question no. 2,5
256095,21-SEP-11,20-SEP-11,Mariem,,fr,76.69.184.210,louis.grenier@sympatico.ca,13330552,000000120011342,5,5,Tout  a été  très  bien !  Merci  Mariem !,5
256096,21-SEP-11,20-SEP-11,Danny,,en,65.95.93.162,bgetty@sympatico.ca,13323400,000000120010545,1,1,CSR had no access to information on 'open-ticket' and had no ability to find out. Very frustrating. ,1
256097,21-SEP-11,20-SEP-11,Ramzi,,fr,184.145.219.123,yalain@sympatico.ca,13337178,000000120025776,5,5,,5
256098,21-SEP-11,19-SEP-11,Imed,,fr,74.15.214.51,jacques.leblanc7@sympatico.ca,13312190,000000119989461,4,3,,3
256099,21-SEP-11,20-SEP-11,Hugo,,en,50.101.152.124,tracy.read@bell.net,13336454,000000120006733,5,5,,5
256100,21-SEP-11,19-SEP-11,Med walid,,fr,70.55.183.111,j.lebuis@sympatico.ca,13312112,000000119978051,5,5,,3
256101,21-SEP-11,19-SEP-11,Frank,,en,67.68.46.18,charles.broughton@sympatico.ca,13308136,000000119992192,5,5,,5
256102,21-SEP-11,20-SEP-11,Mohamed,,en,76.64.95.147,petersherrie@bell.net,13333182,000000120023142,5,5,"There is nothing that you could have done better. The gentleman was so helpful, not only with getting the internet back up and running, but the problem was internet explorer. After he helped me fix it, I asked if he could log into my computer and see if there were things that caused the problem. There were a few. So the man went through some of micro soft programs and helped me fix the issues. These had nothing to do with Bell, but he helped me fix them anyway. I was so thankful, and very impressed with your knowledge of my old computer. I can't thank you enough.",5
256103,21-SEP-11,19-SEP-11,Kim,,en,67.71.119.10,yvonne.brock039@sympatico.ca,13321478,000000119973376,4,4,,5
254657,17-SEP-11,16-SEP-11,Mohamed,,fr,67.68.227.120,jolynda@sympatico.ca,13281186,000000119924058,5,5,rien toutes mes réponses et problèmes ont été répondus,5
254658,19-SEP-11,18-SEP-11,Srinivasan,,en,64.231.224.114,fran.filipitsch@sympatico.ca,13300024,000000119959889,5,4,,4
254659,19-SEP-11,18-SEP-11,Suresh,,en,69.159.60.172,millsclan@sympatico.ca,13302754,000000119966731,5,5,,5
254660,19-SEP-11,18-SEP-11,Julie Anne,,en,67.70.106.213,lorraine.godin@bell.net,13302028,000000119965433,5,5,Nothing.  Everything was handled perfectly.,5
254661,19-SEP-11,18-SEP-11,Badreddine,,fr,70.48.17.197,dlemoine000@sympatico.ca,13299432,000000119958742,5,4,,4
254662,19-SEP-11,14-SEP-11,Mauricio,,en,68.179.95.219,laurie.mcfall@sympatico.ca,13254916,000000119884032,3,4,,4
254663,19-SEP-11,16-SEP-11,Stephen,,en,70.24.0.138,ajuvshik@bell.net,13275656,000000119921082,4,4,,5
254664,20-SEP-11,15-SEP-11,Houcem,,fr,174.89.226.104,gabriel.landry@sympatico.ca,13265896,000000119893664,1,1,comprend rien,4
254665,20-SEP-11,19-SEP-11,Obaidullah,,en,70.24.107.186,pipermike@sympatico.ca,13317460,000000119981232,5,5,,4
254666,20-SEP-11,19-SEP-11,Nabil,,fr,184.144.227.101,daniel.brodeur2@sympatico.ca,13308818,000000119998362,1,1,,1
254667,20-SEP-11,19-SEP-11,Sarah,,fr,70.53.140.122,danny_39@sympatico.ca,13308888,000000119989863,3,1,Ce serait un problème de ligne,5
254668,20-SEP-11,18-SEP-11,Priya,,en,70.26.164.23,les.stevens@sympatico.ca,13301876,000000119963046,3,4,Ensure your representatives can speak English clearly over the telephone.,4
254669,20-SEP-11,19-SEP-11,Arbi,,fr,184.144.227.101,daniel.brodeur2@sympatico.ca,13308816,000000119998552,5,5,,5
254670,20-SEP-11,19-SEP-11,Ramesh,,en,65.95.209.143,wr8s@sympatico.ca,13321280,000000119985990,4,5,,4
254671,20-SEP-11,14-SEP-11,Denis,,fr,70.48.221.46,mario161@sympatico.ca,13255890,000000119868733,1,1,Embaucher du personnel compétant et professionnel.,2
254672,20-SEP-11,19-SEP-11,Neha,,en,67.71.145.111,jpotter_4@sympatico.ca,13313204,000000119991407,1,1,being able to understand the person on the other end of the phone,3
254673,20-SEP-11,19-SEP-11,Manuel,,en,76.67.28.69,nickydemers@sympatico.ca,13316670,000000119973054,4,4,everything was fine,4
254674,20-SEP-11,19-SEP-11,Danny,,en,184.145.78.212,parc26389@sympatico.ca,13317056,000000119987386,5,5,None,5
254675,20-SEP-11,19-SEP-11,Bobbie-Jo,,en,65.95.29.106,artstoy@sympatico.ca,13306752,000000119984250,3,4,,4
254676,20-SEP-11,19-SEP-11,Caroline,,en,70.24.19.15,wwebb@sympatico.ca,13321306,000000119971515,1,1,"I do not know why it is taking so long to solve my problem, I cannot use my Bell.ca at all for some reason it will not accept my log in.",3
254677,20-SEP-11,19-SEP-11,Denis,,en,184.145.59.137,j_irvine@sympatico.ca,13312146,000000119982829,5,5,,5
254678,20-SEP-11,19-SEP-11,Mohamed Amine,,fr,184.145.159.209,andgamache@sympatico.ca,13306396,000000119977694,2,1,,
254679,20-SEP-11,19-SEP-11,Laddavanh,,fr,74.15.136.218,christmas_baby@sympatico.ca,13308298,000000119973977,5,5,"j'ai appeller bell toute une semaine sans rien comprendre,MAIS LUNDI LE 19 septembre la conseillere LADD A REPONDUE A TOUTES MES QUESTIONS.ELLE EST EXELLENTE .J'AI BIEN COMPRIES .JE LUI DIT ENCORE MERCI!mona",5
254680,20-SEP-11,19-SEP-11,Michael,,en,174.89.52.254,germitch@sympatico.ca,13310978,000000119978715,5,5,The 1st person that I spoke to was a total IDIOT!! He was clueless as to what I needed to have done. If you want the offshore morons to help your clients maybe you need to train them better.,3
254681,20-SEP-11,19-SEP-11,Jayaraman,,en,64.231.59.235,ritawindsor@bell.net,13318216,000000119996556,5,5,The agent's accent caused problems in communication.,5
254682,20-SEP-11,19-SEP-11,Miguel,,en,68.151.52.139,jericho5@sympatico.ca,13312586,000000119987331,5,5,Can not think of a thing that would have improvede it.,5
254683,20-SEP-11,19-SEP-11,Haythem,,fr,65.94.66.190,olrik@sympatico.ca,13316924,000000119973551,4,,"Le problème chez Bell (et probablement d'autres fournisseurs aussi) est que la structure de facturation est nébuleuse et pleine de frais cachés et que tous, clients comme conseillers, avons de la difficulté à nous y retrouver. Il y a aussi le fait que certains conseillers semblent manquer d'expérience et de formation nécessaire pour bien repérer les problèmes et les régler. La semaine dernière j'ai eu des informations erronées (ou à tout le moins imprécises) quant à un changement de forfait; de plus, à la nouvelle facture, j'avais perdu une partie de mes rabais pour deux forfaits... et le préposé m'avait pourtant dit que tout était en ordre.... le résultat est qu'il faut appeler souvent pour obtenir l'exactitude; on dirait que Bell se fie au fait que les gens abandonneront devant la difficulté à vous rejoindre et qu'ils se laisseront faire... J'en aurais long encore à raconter, mais cela justifie ma réponse à savoir si je pense que ma demande a été résolue; pas certain... on va voir à la nouvelle facture....et évaluer les surprises de tarification (souvent dissimulés dans les petit écrits au bas de la page...) ",3
254684,20-SEP-11,19-SEP-11,Alfredo,,en,64.229.230.177,pmelnike@sympatico.ca,13317522,000000119996191,5,5,I was completly satisfied with the service by the tech person who addressed my problem Alfredo was very professional thank you,5
254685,20-SEP-11,19-SEP-11,Joan,,en,69.156.2.243,pitbladobl@sympatico.ca,13317472,000000119983967,4,4,,5
254686,20-SEP-11,19-SEP-11,Nabil,,fr,76.65.187.9,lemonde.sirois@sympatico.ca,13314204,000000119990524,4,4,Etre plus convivial,4
254687,20-SEP-11,19-SEP-11,Tyler,,en,70.29.112.43,merv.broley@sympatico.ca,13315718,000000119986845,4,2,"Bell is still working on the problem but so far so good.
",5
254688,20-SEP-11,19-SEP-11,John,,en,174.91.64.184,glenn.vanderlinden@sympatico.ca,13311178,000000119987624,1,1,"Not try to transfer me back and forth between the same departments after being on the line for over 30 minutes

I was trying to fix my account to pay your bill - If someone wants to get it paid they need to call me back at 905-515-2006 - if they get VM they need to leave a number to call back to a specific person who will not waste my time trying to get it fixed",1
254689,20-SEP-11,19-SEP-11,Danilo,,en,76.64.149.137,fred.nixon@sympatico.ca,13310570,000000119987866,5,4,Apparently you have a sysytem with customer records for account billing etc. and another system to manage the equipment associated with services. the latter system still had my former address and phone number from three years ago. This has been addressed multiple times.,3
254690,20-SEP-11,14-SEP-11,Zied,,fr,76.67.185.67,mmmeunier@sympatico.ca,13256633,000000119887075,5,5,,4
254691,20-SEP-11,19-SEP-11,Twinx,,en,209.221.90.250,mr.taylor@sympatico.ca,13316254,000000119990590,3,2,"Solve the problem... I called inquiring about a credit on my account then when asked if there was anything else that could be dealt with, mentioned that I could not pull up my E-Bill.  I have tried repeatedly to access it online... and no luck.  So I asked if it could be reset.  We reset my password.. and still can't access it.  The Bell rep could not access a bill that he could send to me.....  YIKES  I have no idea of what my bill is.",3
254692,20-SEP-11,19-SEP-11,Ashfaq,,en,174.93.120.196,manhar@sympatico.ca,13315006,000000119984745,1,1,,1
255169,20-SEP-11,19-SEP-11,Ron,,en,70.53.111.18,nugent3@sympatico.ca,13316862,000000119986480,3,3,I had to call a customer service rep because the item ordered during my last call did not arrive.  Over two weeks without wirelss router!   Bell customer service on the whole is very poor.  Bring those jobs back to canada.,1
255170,20-SEP-11,19-SEP-11,Gregorio,,en,184.147.32.209,wardsimpson@sympatico.ca,13321060,000000119979601,4,4,,3
255171,20-SEP-11,19-SEP-11,Kylie,,en,64.231.46.44,kehntp@sympatico.ca,13313611,000000119981594,5,5,This call would not have been needed if the call the previous week regarding bundling had been handled properly. I was erroneously informed that I needed a new modem and had to be at home to accept delivery when no delivery was made.,4
255172,20-SEP-11,19-SEP-11,Gunson,,en,76.69.112.4,lrmcgee@bell.net,13314604,000000119969974,4,3,,5
255173,20-SEP-11,19-SEP-11,Emely,,en,69.158.37.25,john.strba@sympatico.ca,13313000,000000119974075,3,3,"She appeared to be pleased to send me to others,and the finaltwo Neil and Wm were excellent.",4
255174,20-SEP-11,19-SEP-11,Khouloud,,fr,70.55.182.2,liliane.gideon@sympatico.ca,13314298,000000119973001,5,5,,5
255175,20-SEP-11,19-SEP-11,Jose,,en,76.64.126.240,slouie15@bell.net,13319392,000000119990221,3,4,Have a menu that gets me to the right person the first time without having to go through 2 others first.,3
255176,20-SEP-11,19-SEP-11,Anne-Marie,,fr,174.91.18.86,serres.paul.lavoie@sympatico.ca,13319068,000000119983911,4,3,,4
255177,20-SEP-11,19-SEP-11,Iris,,en,159.18.26.14,intouch4uandyours@sympatico.ca,13311998,000000119970772,1,1,Please do not tell customers that a department will call them back when in fact that does not happen........,1
255178,20-SEP-11,19-SEP-11,Lilian,,en,76.67.56.242,zanewmc@sympatico.ca,13321500,000000119977715,5,5,Nothing,5
255179,20-SEP-11,19-SEP-11,Mauricio,,en,70.26.39.177,atwilson@sympatico.ca,13306838,000000119998621,4,5,Change your software systems to make things easier!,4
255180,20-SEP-11,19-SEP-11,Greg,,en,174.95.128.155,roger.belliveau@sympatico.ca,13318438,000000119979602,5,5,"Nothing ,my recent experience with bell was very good thank you for your help.",5
255181,20-SEP-11,19-SEP-11,Farah,,en,216.13.70.77,robertfernandes@bell.net,13318362,000000119986170,1,1,How about honoring the contract we agreed upon. I am cancelling all my services as soon as I can. ,1
255182,20-SEP-11,19-SEP-11,Rain,,en,70.48.248.72,gaelliott@sympatico.ca,13310712,000000119979463,5,3,"I was charged $60 for excess internet usage that I didn't know about or expect. How can I know my use rate to avoid this in the future.
If I ever get another surprise like this I WILL CHANGE INTERNET PROVIDER.  Please provide a solution.",2
255183,20-SEP-11,19-SEP-11,Ranjeet,,en,69.158.176.166,lgilkes@sympatico.ca,13314268,000000119994119,5,5,,5
255184,20-SEP-11,19-SEP-11,Juan,,en,142.143.94.87,bweatherall@sympatico.ca,13307750,000000119991706,4,4,"I have been 1 & 1/2 weeks without internet service. 
I was told last week by Ricardo that it was not my modem.  Friday I was told that it was my modem, by Mike.  Very frustrating.
Juan is the main person I dealt with last night.  He was very helpful, as was Mike on Friday evening.  This is unlike my experience with Ricardo of last week.
 You should be able to go to a Bell Store in order to get a new modem rather than wait for a replacement to come via mail.
I should be reimbursed for the amount of time that I have had no internet coverage.",3
255185,20-SEP-11,19-SEP-11,Maria,,en,174.95.65.120,a.n.sehra@sympatico.ca,13305748,000000119975684,5,5,As if it was necessary for the representative to connect to my computer remotely but resolve the issue by talking me through the process instead.,4
255186,20-SEP-11,19-SEP-11,Omar,,en,174.93.28.49,antonio.gomes@sympatico.ca,13306656,000000119993831,5,5,"Update your mac software to support your mac clients
There are some problems supporting MAC clients.",5
255187,20-SEP-11,19-SEP-11,Elda,,en,70.29.123.10,lynnlivingston@sympatico.ca,13314740,000000119987846,4,3,The person with the thick accent could speak slower to make comprehension on my part easier.,4
255188,20-SEP-11,18-SEP-11,Jose,,en,74.15.4.210,linda.mceachern_2@sympatico.ca,13301912,000000119965991,5,5,,4
255189,20-SEP-11,19-SEP-11,Claude,,en,74.15.91.170,mahendrashah@sympatico.ca,13314930,000000119974215,4,4,,5
255190,20-SEP-11,19-SEP-11,Edwin,,en,74.15.91.170,mahendrashah@sympatico.ca,13314932,000000119972544,4,4,,5
255191,20-SEP-11,19-SEP-11,Bernard,,en,70.49.26.111,eva.jk@sympatico.ca,13310162,000000119984052,1,1,"PLEASE READ THE e_mail I SENT TO LISA. STRANGEMORE @ BELL.CA I WAS VERY VERY DISAPPOINTING TO HAVE SOMEONE WORKING FOR BELL THAT HAS NO IDEA HOW TO TALK TO PEOPLE. HE WAS NO HELP AT ALL. THEN HE STARTED TO READ MY VERY VERY PRIVET e-mail, I TOLD HIM STOP READING MY PRIVET e-mail HE DISCONNECTED ME & NEVER CALLED BACK. SO I CALLED BACK BELL, & GOT A LADY CALLED ""EMMANUELLE""   SHE WAS A GOD SENT TO ME HER # 6019097, SHE WAS VERY VERY HELPFUL, AND FIX THE PROBLEM I HAD & ALSO FIX THE PROBLEM THAT BERNARD HAS CAUSE ME.BASED ON THE EXPERIENCE WITH BERNARD I WOULD ""NOT RECOMMEND BELL WITH BERNARD "" BUT BASED ON WITH ""EMMANUELLE #6019097""  I WOULD DEFINITELY RECOMMEND BELL.I AM STILL VERY UPSET WITH BERNARD.  HE HAD NO NO  RIGHT READ TO READ MY PRIVET e-mail.  ",1
255192,20-SEP-11,19-SEP-11,Alexander,,en,70.51.237.133,bob.schofield@sympatico.ca,13307452,000000119972647,3,3,"you need more competition then and only then will your customers be properly treated. 
",3
255193,20-SEP-11,19-SEP-11,Jean,,en,76.65.187.122,acoasman@sympatico.ca,13305902,000000119994165,1,1,"I waited half an hour on hold to talk to this guy and then was passed on to 3 others (another hour of waiting) and in the end, I was cut off. So absolutely nothing was resolved. AND, even though they have my number, they didn't call me back after being cut off at their end!  TERRIBLE SERVICE!!",1
255194,22-SEP-11,21-SEP-11,Kalthoum,,fr,76.70.62.176,johnyli@sympatico.ca,13344116,000000120032141,5,5,"complet, merci !",5
255195,22-SEP-11,21-SEP-11,Karla,,en,174.95.63.78,mlaezza@sympatico.ca,13346794,000000120033038,5,5,"Karla was very professional, very pleasant, and very efficient (and speaks English well!). I don't see how one could improve on her approach to customer service. ",5
255622,20-SEP-11,19-SEP-11,Tyrone,,en,206.172.188.18,oldenburgeva@sympatico.ca,13316910,000000119978591,4,4,We need to have some help in Canada with the English language.,4
255623,20-SEP-11,19-SEP-11,Amine,,fr,184.144.205.205,carate@sympatico.ca,13307854,000000119996504,5,4,C'était parfait,5
255624,20-SEP-11,19-SEP-11,Peter,,en,174.95.199.2,jjdunning@sympatico.ca,13312746,000000119989729,4,3,Called back and advised that the server was down and not up at 5:30 p.m. as originally advised!,4
255625,20-SEP-11,19-SEP-11,Andy,,en,174.91.98.248,edmond.lam@bell.net,13309864,000000119982291,5,5,It's very good to let me learning more!,5
255626,20-SEP-11,19-SEP-11,Ricardo,,en,65.92.64.204,garnet.darlene.tylee@sympatico.ca,13310764,000000119975433,5,4,,3
255627,20-SEP-11,19-SEP-11,Jesus,,en,70.27.5.24,lynnkaminski@bell.net,13314738,000000119992058,5,5,Nothing,5
255628,20-SEP-11,19-SEP-11,Karim,,fr,76.65.120.37,isabelle11@sympatico.ca,13312040,000000119979986,5,5,Rien.  Le service que j'ai recu hier a été excellent.  Non seulement il a répondu à mes questions mais il m'a aussi offert des services qu'un client ne serait pas au courant si il ne travaillait pas pour Bell.  C'est ce que moi j'appelle du service à la clientèle.  Bravo et merci encore une fois.,4
255629,20-SEP-11,19-SEP-11,Mohamed,,fr,76.64.138.40,daniel.larcheveque@sympatico.ca,13308832,000000119994421,5,5,,4
255630,20-SEP-11,27-AUG-11,Catherine,,en,65.95.131.226,rickdonkervoort@sympatico.ca,13039857,000000119476234,4,4,,3
255631,21-SEP-11,20-SEP-11,Caroline,,en,209.226.138.107,bobwhittaker@sympatico.ca,13323590,000000120011411,5,5,Nothing - excellent as is,5
255632,21-SEP-11,20-SEP-11,Ana,,en,206.172.0.204,stefan.kurylowicz@sympatico.ca,13335608,000000120022959,1,1,"listen completely to the customer's issue.the only thing offered was yet another appointment which was at this point completely unnecessary and did not at all resolve my issue. we have now spent one complete afternoon on saturday sept.17 waiting for a tech that never showed up; monday night a tech came to install a wire from the protector to modem and yesterday a tech to fix yet something else that unlugged the first techs wires..and we DO NOT HAVE ANY HIGH SPEED THAT WE ARE PAYING FOR?!
",1
255633,21-SEP-11,20-SEP-11,Anthony,,en,69.156.108.180,fenn@bell.net,13326518,000000120022594,5,4,  ,5
255634,21-SEP-11,20-SEP-11,Umesh,,en,184.145.90.41,TaraMaloney@bell.net,13321960,000000120024397,3,4,,4
255635,21-SEP-11,19-SEP-11,Alex,,en,74.12.245.29,brudinsky@sympatico.ca,13307666,000000119997532,5,5,"get people that have no foreign accent, hard to understand over the phone someone not pronouncing words correctly.",4
255636,21-SEP-11,20-SEP-11,Eric,,en,70.27.232.18,benbuckland@sympatico.ca,13323294,000000120020938,3,3,I had problems hearing,4
255637,21-SEP-11,14-SEP-11,Elsy,,en,70.26.44.108,dick.krajewski@sympatico.ca,13250732,000000119875966,5,5,"Every aspect of my query was satisfied with courtesy, patience and competency!",5
255638,21-SEP-11,20-SEP-11,Abdelalim,,fr,70.29.202.217,chajri@sympatico.ca,13324274,000000120010311,1,1,"J'ai un gros probleme relativement a 100$ qui doit être crédité (offre promo sur télé) et  des agents qui chacun raconte une version ceci est devenu insupportable. un agent du sce Loyauté me demande de payer juste la difference parce que les 100$ devait être créditer le mois suivant...rien n'est fait.... Je suis en formation et je ne peux contacter personnlement vos services, des samedi je ferrai le nécessaire pour que ceci cesse",1
255639,21-SEP-11,19-SEP-11,Nelson,,en,70.26.161.223,fiona.stevenson@sympatico.ca,13310400,000000119997017,5,5,,4
255640,22-SEP-11,21-SEP-11,Samantha,,en,174.88.26.22,pknoester@bell.net,13348062,000000120040767,5,5,Not having to go through all that stuff,5
255641,22-SEP-11,21-SEP-11,Simon,,fr,67.68.209.239,rejean55@bell.net,13348550,000000120052093,2,1,"une personne qui explique dans ma langue fr et le language commun
mais MAIS LE 21 SEPT JE N`ÉTAIS PAS sastifait etpas du tout: le 22septembrenn jài rapeller et ils as résolu le problème en de dans de 5 minutes je recommande Mr makram très sastifait signé: réjean lamontagne",4
255642,22-SEP-11,21-SEP-11,Jean,,en,76.67.117.185,rena.zambon@sympatico.ca,13348564,000000120033700,4,4,,4
255643,22-SEP-11,14-SEP-11,Raj,,en,76.70.81.174,cbriand.extreme@bell.net,13249616,000000119887899,5,3,"I have two seperate lines in the house. one for internet and phone and the other a fax line. Since the service reps departure, I cannot receive or send faxes, and my phone line 85% of the time, does not show call display, or even missed calls.",4
255644,22-SEP-11,20-SEP-11,Aleem,,en,64.228.88.57,avey@bell.net,13323022,000000120014536,5,4,,5
255645,22-SEP-11,21-SEP-11,Sana,,fr,76.67.150.252,aeiouymerci@sympatico.ca,13337958,000000120034076,3,3,"avoir une personne plus competante
cela a ete tres long ",4
255646,22-SEP-11,21-SEP-11,Vijay,,en,69.159.85.78,noway29@bell.net,13347541,000000120033689,5,5,nothing,5
255647,22-SEP-11,21-SEP-11,William,,en,70.53.140.121,dmtml@bell.net,13341152,000000120043482,5,5,not a thing,5
255648,22-SEP-11,15-SEP-11,Aria,,en,174.94.42.186,m.verburg@sympatico.ca,13269510,000000119895525,4,4,,4
255649,22-SEP-11,21-SEP-11,Asiya,,en,70.26.13.145,nstanfield@sympatico.ca,13347548,000000120039648,3,1,"The technician did not wait to see if the corrections that were made, worked. Unfortunately, after three calls to Bell, I still have the same problem with Internet Explorer.  It all started after I received 14 updates from Microsoft.",3
255650,22-SEP-11,16-SEP-11,Adeline,,en,70.31.77.216,cjasanin@bell.net,13277428,000000119929328,2,2,"She was not very empathetic about my situation, being without internet while I do my busines out of my house.",2
255651,22-SEP-11,21-SEP-11,Marie,,fr,74.12.217.221,sylvie_carreau@sympatico.ca,13350346,000000120037091,3,4,"Parler plus clairement et ajuster le casque d'écoute et le volume.  J'entendais à peine sa voie et je lui ai répété à plusieurs reprises. Aussi dans votre note/courriel de demande de sondage, vous devriez corriger la portion suivante de votre texte ""Internet le 13:03:01 à mercredi 21 septembre "" pour ""le mercredi 21 septembre à 13:03:01"", ce serait du meilleur français.",3
255652,22-SEP-11,19-SEP-11,Marie,,fr,70.30.192.144,hpj1@bell.net,13311848,000000119973751,5,4,"La location du modem étant mensuelle, pourquoi a telle changée pour annuelle.

Durant notre conversation il n'a jamais été question d'un changement dans la location.

",4
255653,22-SEP-11,16-SEP-11,Claudia,,en,70.31.77.216,cjasanin@bell.net,13277430,000000119931887,4,4,Claudia really tried to help and eventually did by having the adapter delivered the next day.,5
255654,22-SEP-11,21-SEP-11,Shirin,,en,184.144.37.6,richard.sandra@sympatico.ca,13348652,000000120052500,5,5,the reps. voice was very weak,5
255655,22-SEP-11,21-SEP-11,Cesar,,en,76.64.199.195,rkiliman@bell.net,13348732,000000120045114,5,5,,5
255656,22-SEP-11,20-SEP-11,Alvaro,,en,174.89.64.107,oneamazingworld@sympatico.ca,13332732,000000120022600,4,1,"we were promised a rep to come over - never showed up - we are paying you about 400$ monthy  we expect service
we are conpemlating swithching to rogers",1
256104,20-SEP-11,19-SEP-11,Amelia,,en,70.54.88.15,katy00@bell.net,13313564,000000119982603,1,1,Mia could have called at 5p yesterday.  May be she forgot.  If she calls today that will be fine.  ,3
256105,20-SEP-11,19-SEP-11,Roshan,,en,64.229.70.25,the.hielanman@sympatico.ca,13320268,000000119987925,4,4,,5
256106,20-SEP-11,19-SEP-11,Nas,,en,174.89.123.4,alisonwalter@sympatico.ca,13306222,000000119974274,3,,I will only know when my next bill arrives!,3
256107,20-SEP-11,19-SEP-11,Rolando,,en,64.231.93.112,skylarktwo@sympatico.ca,13319374,000000119990400,4,4,When the representative was resetting my e-mail account he deleted all my e-mail addresses - which is a pain - but otherwise i'm completely happy,5
256108,20-SEP-11,14-SEP-11,Prince,,fr,76.65.77.190,h.leduc@sympatico.ca,13252638,000000119872417,1,1,"Le représentant était très bête!! le but de mon appel était pour canceller mon service internet.(donc je ne regrette pas)Il posait des questions pas de s.v.p&merci. Je lui ai même dit que je le trouvait très impoli à mon égard et j'ai insisté de bien vouloir transferrer mon appel à son superviseur. Il a tout simplement ignoré ma demande!! J'ai dû rappeler plus tard, car le compte est au nom de mon conjoint...J'ai rappelé vers 17hrs, mon conjoint a parlé au même représentant pour m'authorisé a effectué des changements. Il nous a offert une reduction de$25.00 sur notre facture unique pour demeurer avec BELL.
A compter du l4 Octobre 20ll votre service internet(BELL) ne sera plus requis!! 

",2
256109,20-SEP-11,19-SEP-11,Diddharth,,en,205.211.96.100,hl.russel@sympatico.ca,13311758,000000119998025,1,1,I WANT MY PHONE DISCONNECTED AND CHANGED TO DRY LOOP SERVICE AT 705-728-1890. YOU PEOPLE ARE SO INCOMPITANT IT IS NOT FUNNY.,1
256110,20-SEP-11,19-SEP-11,Anne,,en,70.53.205.81,gracepat@sympatico.ca,13311284,000000119985260,5,4,,4
256111,20-SEP-11,19-SEP-11,Ivan,,en,70.30.69.188,dinnydo@sympatico.ca,13309400,000000119985007,5,5,I can't think of anything.  The tech was very polite and did his very best to resolve my problem,5
256112,20-SEP-11,19-SEP-11,Mathew,,fr,174.91.185.253,michel_perron@sympatico.ca,13315810,000000119979296,5,,,5
256113,20-SEP-11,19-SEP-11,Roshan,,en,184.144.42.158,dent.harrison@sympatico.ca,13309274,000000119985758,5,5,better english - the guy in San Salvador was terrific!,4
256114,20-SEP-11,19-SEP-11,Alexandra,,en,174.95.146.128,cathjohn@sympatico.ca,13307994,000000119997120,5,5,,4
256115,20-SEP-11,19-SEP-11,Erick,,en,174.95.146.128,cathjohn@sympatico.ca,13307996,000000119997496,5,5,,4
256116,20-SEP-11,19-SEP-11,Eddy,,en,76.71.216.25,irinats@sympatico.ca,13312018,000000119995249,5,5,It was excellent!,5
256117,20-SEP-11,19-SEP-11,Nicholas,,fr,132.221.52.36,sylvie.mathieu@sympatico.ca,13320014,000000119989096,5,5,,5
256118,20-SEP-11,20-SEP-11,Neelam,,en,65.95.101.141,gillian.findlay@sympatico.ca,13311082,000000119998776,5,5,"what was done with the Tech Support was great, unfortunately it is taking a long time to boot the system and go into Windows XP and bringing up CMOS utility before going directly to the Desktop.  Problem still pending.",5
256119,20-SEP-11,19-SEP-11,Sami,,fr,174.95.147.154,marc.richard@sympatico.ca,13315058,000000119984219,4,4,L'utilisation du ''ipad'': le débranchement du fil reliant le modem au portable est incomplète.,4
256120,20-SEP-11,19-SEP-11,Basho,,en,70.54.140.254,ketvirt@sympatico.ca,13313678,000000119989067,,2,,4
256121,20-SEP-11,19-SEP-11,Gayathri,,en,70.26.125.231,ganju@sympatico.ca,13310756,000000119969925,5,5,More knowledgeable agents at the call center,5
256122,20-SEP-11,19-SEP-11,Sihem,,fr,76.68.104.141,dgrenier_cricher@sympatico.ca,13309328,000000119976767,2,3,"Plus patient et plus professionnel. La conseillère semblait pressée d'en finir. Il n'est pas facile avec le menu automatisé de correctement choisir l'option qui permet d'augmenter la limite de téléchargement mensuel et je lui faisait remarquer cet état. De plus, le système libre-service inclut une option qui n'a jamais fonctionnée: la suppression d'adresse courriel par l'utilisateur principal. On m'a assuré que ce devait être réglé d'ici une semaine ou deux ce qui à mon avis est loin de la vérité alors que ça fait près de deux ans que je le demande. Je ne veux pas de peut-être ou des demi-vérités. Je lui ai fait remarquer poliment mais elle n'a pas du aimer ça. Si on ne peut effacer nous mêmes ces adresses, enlevez l'OPTION ""delete"" de la page web... Ça prend 5 minutes à un développeur. Une dernière chose, mineure celle-là qui n'a jamais été règlé non plus sur la page web de mon profil internet: pour une raison que j'ignore, la bonne adresse apparaît mais le numéro associé est 827-9956 et ça fait 6 ans que nous ne l'avons plus. 

Merci de votre attention,
CR",3
256123,20-SEP-11,19-SEP-11,Reshma,,en,69.157.75.230,robert.patterson052@sympatico.ca,13318331,000000119976139,4,4,I have made 3 calls which should have been completed on the first call.,4
256124,20-SEP-11,18-SEP-11,Genevieve-Marie,,fr,67.70.112.148,france.giroux@sympatico.ca,13300034,000000119968220,5,5,Le temps d'attente sur la ligne téléphonique pour parler à une personne au tout début,5
256125,20-SEP-11,07-SEP-11,Samantha,,fr,184.148.241.215,choukrikhalid@sympatico.ca,13162802,000000119707753,1,1,,1
256126,20-SEP-11,19-SEP-11,May,,en,15.243.169.73,cartan@sympatico.ca,13307956,000000119985882,1,1,"Frustrated with the fact that agent was telling me that changes to my internet service would cost more than My Bell told me upgrade would be.  After telling agent that I would sign up via the web to get the better rate, found that I could no longer go in and configure an upgrade solution as I had been able to earlier that day.  I now receive a message that something in my profile is preventing me from making online changes and that I need to phone in to make changes.  Do the agents work on commission?  Why am I now being prevented to making changes to my account after repeatedly telling the agent I preferred to make the changes on the web at the prices that it was giving me rather than deal with her and the more expensive prices?  Very frustrated with the service and the fact that as a long-time customer, I am being prevented from upgrading my service.",3
256127,20-SEP-11,19-SEP-11,Rebecca,,en,68.171.231.80,kbhend@sympatico.ca,13313584,000000119984833,5,5,,5
256128,20-SEP-11,19-SEP-11,Niyaz,,en,64.229.192.194,sdea@sympatico.ca,13318976,000000119988847,5,5,,5
256129,20-SEP-11,19-SEP-11,Matthew,,en,174.89.61.205,twoyoung@sympatico.ca,13320680,000000119988732,4,4,direct service with one person,4
256130,20-SEP-11,19-SEP-11,Jeff,,en,72.1.194.117,dcholmes67@sympatico.ca,13309094,000000119971116,4,4,,3
256131,21-SEP-11,20-SEP-11,Emely,,en,65.93.205.21,jimthompson@sympatico.ca,13328762,000000120012070,5,5,The best satisfaction came when I talked to Emely.  This was the 3rd technician.  She seemed to solve the problem.  The other two did not.,4
256132,22-SEP-11,21-SEP-11,Mir,,en,65.95.27.30,j_dyjach@sympatico.ca,13343330,000000120050539,5,5,Your rep was excellent & patient,5
256133,22-SEP-11,21-SEP-11,Masood,,en,69.158.26.106,buycoallen@sympatico.ca,13339458,000000120031317,5,5,nothing,5
256134,22-SEP-11,21-SEP-11,Vijayashanti,,en,174.92.29.93,rapella@sympatico.ca,13348424,000000120028090,5,5,,4
254693,21-SEP-11,20-SEP-11,Makram,,fr,142.83.69.200,hassanafif@sympatico.ca,13327592,000000120015901,4,4,"je n ai pas recu de msg pour mon utilisation internet,comme quoi j ai atteint 75% de mon utilisation bien que je me suis deja inscrit!!!!!!!!!!",4
254694,21-SEP-11,19-SEP-11,Eddy,,en,70.24.112.72,jackiebadour@bell.net,13312174,000000119992252,5,4,nothing rep was very good,5
254695,21-SEP-11,20-SEP-11,Sowmya,,en,174.89.168.212,maselli@sympatico.ca,13331346,000000120022813,1,1,The person that enswers the phone should speak inglish clearly. Most of the time I do not understand what they are saying ,
254696,21-SEP-11,20-SEP-11,Jose,,en,76.68.48.17,jmforsey@sympatico.ca,13328858,000000120003572,5,5,Nothing. Your customer care representative was excellent.,5
254697,21-SEP-11,20-SEP-11,Samiha,,fr,184.148.210.131,andrelagounaris@sympatico.ca,13322610,000000120013316,1,1,Etre au courant et connaitre la reponse,2
254698,21-SEP-11,19-SEP-11,Mohan,,en,76.68.100.190,pecanteddy@sympatico.ca,13317268,000000119976135,5,5,n/a everything was done great.Always glad for your help and guideance,5
254699,21-SEP-11,20-SEP-11,Moez,,fr,76.71.201.33,fernand.chartrand@bell.net,13326540,000000120017871,5,5,,5
254700,21-SEP-11,20-SEP-11,Ravi,,en,76.68.142.32,burgerp@bell.net,13323872,000000120006762,,4,my hearing isn't the best and i had difficulty understanding the agent,4
254701,22-SEP-11,21-SEP-11,Hector,,en,64.228.214.138,laura.cooper@sympatico.ca,13345070,000000120042542,,,*** A Staples technition talked to the Bell rep re getting my computer ready to go wireless - I plan on purchasing an I pad in the near future. I know that I still have to get back to bell to activate the system*****,4
254702,22-SEP-11,21-SEP-11,Abdul,,en,70.26.43.201,johnpnash_9@sympatico.ca,13344102,000000120027397,5,4,,4
254703,22-SEP-11,21-SEP-11,Greg,,en,206.172.223.23,chuck.cooper@sympatico.ca,13340046,000000120038614,4,4,When you are increasing a bill let the customers no and why also when will my area have high speed other than the stick,2
254704,22-SEP-11,21-SEP-11,Divya,,en,216.209.139.30,fk.robbers@sympatico.ca,13341950,000000120048955,1,1,"I called because my internet didnt work and after waiting 15 minutes on the line it was found my telephone line had static or that my filters might need changing . It seems rain and weather affect the equipment .....eh  They told me  to call 611 for phone service which would be another wait , luckily since our service is so poor , I loose internet 4 to 5 times per month for a day at a time , I have a direct line to a Bell serviceman as he is often there . Third world equipment I guess , just like my mobility service sometimes unavailable and unpredictable .......  Central America has better service       ",1
254705,22-SEP-11,20-SEP-11,Hassen,,fr,76.69.180.127,joherd@bell.net,13328960,000000120014242,3,4,avoir des employer qui parle francais comprenablement,4
254706,22-SEP-11,21-SEP-11,Rene Jose,,en,67.70.204.52,sandra.altman@sympatico.ca,13349340,000000120036980,5,5,nothing! your reps did wonderful. Makes me glad im with bell.,5
254707,22-SEP-11,21-SEP-11,Jessica,,en,74.14.145.146,dmorgoch@bell.net,13341150,000000120027866,5,5,No problems with the tech support (Jessica)but the installation of the services was a very bad experience as I requested a change to the installation date and someone on your end dropped the ball. I still do not have all my services yet,3
254708,22-SEP-11,21-SEP-11,Camille,,en,205.210.53.134,noelherron@sympatico.ca,13347472,000000120048352,3,1,"Customer service guy what fine, it was the previous 3 that I had talked too. Had a repair scheduled for Sat 16 between 8-12 tech was a no show called Sat afternoon scheduled another appointment at 6pm for Wednesday called Bell at 630pm stated tech had till 8pm to complete.  I was not going to be home asked him to mail me my modem and cancel my service call.  Returned home later tech called at 745pm not sure where the address was for me to call him back. Had the repair person shown up at the approiate time on Sat. everything would have been solved by now.  Instead I have to wait 3 days to rec the new modem and take the time to send the other back.    ",1
254709,22-SEP-11,20-SEP-11,Kalthoum,,fr,76.65.136.227,jeanlesuperstar@sympatico.ca,13328500,000000120008726,5,4,mettre votre systeme de facturation a jours a tout les 24hr au lieux de 48 hr ,5
254710,22-SEP-11,21-SEP-11,Sharon,,en,70.24.151.223,jdowney@bell.net,13343626,000000120037824,3,4,"Less emphasis on a constant barrage of silly security questions.  Ask only ONCE, and ensure that they are re-asked again as you are being passed around the Bell call centre...",3
254711,22-SEP-11,21-SEP-11,Hayett,,fr,216.208.205.62,jclo2pro@sympatico.ca,13343588,000000120031477,5,5,rien de plus,
254712,22-SEP-11,21-SEP-11,Jean-Philippe,,en,64.231.207.99,boblyndaf@sympatico.ca,13339214,000000120040835,4,3,"None, in the last few years you have improved your technical department three fold......",4
254713,22-SEP-11,20-SEP-11,Lucas,,en,174.92.67.53,lmcnamara@bell.net,13330476,000000120003303,1,1,"know what they were talking about in the first place, gave moving address a month ago and they wait until I call wondering why it's not working at new address to tell me there's no service available in the area YOU SUCK",1
254714,22-SEP-11,19-SEP-11,Mustapha,,fr,65.95.13.130,madeleine_couture@sympatico.ca,13314868,000000119996094,5,4,rien de plus je suis très satifaite du service que j'ai reçu.,5
254715,22-SEP-11,21-SEP-11,Mario,,en,174.93.68.217,bob.gooch@sympatico.ca,13339200,000000120036461,3,1,,3
254716,22-SEP-11,13-SEP-11,Reina,,en,174.89.25.51,mvillamere@sympatico.ca,13243080,000000119839406,1,1,Have a knowledgeable person on the 'phone and not someone with a stereotyped answer.,1
254717,22-SEP-11,21-SEP-11,Shalini,,en,174.92.137.84,myeric@sympatico.ca,13347070,000000120042575,5,5,ASKED IF I WANTED TO HAVE SIGN IN EACH TIME VIEWING OR JUST CLICK EMAIL AND ITS THERE,4
254718,22-SEP-11,21-SEP-11,Salvador,,en,174.93.68.217,bob.gooch@sympatico.ca,13339202,000000120045309,2,1,I was using a hands free phone and your rep was difficult to understand. problem was not resolved however a message was left on my res phone to try something else but I could not understand what they wanted me to do. Both reps were freindly curtious and professional I just had a hard time understanding letters and numbers.Clear english would have been better.,3
254719,22-SEP-11,09-SEP-11,Jason,,en,69.158.12.102,radar@sympatico.ca,13198308,000000119774727,5,5,"All the recorded prompts to get to a service tech, but if that's the way it is??",4
254720,22-SEP-11,09-SEP-11,Sergio,,en,69.158.12.102,radar@sympatico.ca,13198310,000000119777719,5,5,,4
254721,22-SEP-11,21-SEP-11,Suresh,,en,174.88.34.181,j.leone@sympatico.ca,13343304,000000120041145,5,5,"EMPLOY FELLOW CANADIANS INSTEAD OF SENDING JOBS TO OTHER COUNTRIES !!!
I AM SERIOUSLY CONSIDERING CHANGING ALL MY PHONE, INTERNET, CELLPHONE BUSINESS TO A COMPANY THAT IS LOYAL TO CANADA.
YOU HAVE A NERVE CALLING YOURSELF BELL
CANADA.BELL INDIA WOULD BE MORE HONEST!!",1
255196,22-SEP-11,20-SEP-11,Hal,,en,174.88.54.145,frank.jonke@sympatico.ca,13326738,000000120012597,3,2,This is now the second call within hanging up from the first call only to find my internet out again. Was passed on to a tester I believe overseas and was informed that a dispatch was set up for tomorrow and that basically was it. No internet till you send someone. I explkained once again that this was working only 10 mins ago and I require the service. Escalate to a manger and after some waiting got a manger not even related to the problem I was dealing with. Explain the situation again.This has been an ongoing intermittent problem since July 13th. Took a hit just about every morning. However today I was off the air and hence placed a repair call only to have the line come back up again. We left it that someone was going to be dispatched the next day. This I believe would be the sixth time you have dispatched someone. I realize due to the nature of the problem you are doing your best but at some point someone has to take control and TIME to resolve a chronic problem of this nature.,3
255197,22-SEP-11,21-SEP-11,Martin,,en,76.71.75.30,tediebear@sympatico.ca,13350512,000000120035828,5,5,"Speak a little more clearly, and louder",5
255198,22-SEP-11,20-SEP-11,Aika,,en,70.31.124.114,freyfamily@sympatico.ca,13326784,000000120010791,3,3,"you changed my internet charges
without consulting me.",2
255199,22-SEP-11,21-SEP-11,Med Jamel,,fr,70.50.154.68,jeanger@sympatico.ca,13343676,000000120043013,5,5,"rien pour le moment, j'attends avec impatience ma  nouvelle vitesse internet.",5
255200,22-SEP-11,18-SEP-11,Maria,,en,70.48.239.191,marlene.catterall@sympatico.ca,13302386,000000119958073,1,1,"Your technician left me without internet service for four days because of an error that I was able to subsequently fix in minutes. The second level techician also did not fix the problem. Insted decided to send me a new modem. It did not arrive in the time frame promised. It was sent to the wrong address despite my saying more than once that it should be sent to my home address 2750 Moncton Road which is also my billing address. Instead this instruction was ignored and it was sent to my cottage 276 Bayview Drive.. It was only when I called to inquire about the delay in receiving the modemn and when I asked I was given the proper b1 number and password for the service at my cottage. This information was all that was needed to reconnect to the internet and I was able to do it inless than two minutes.
 I wasted more than an hour on Sunday and the better part of the 4 subsequent days going back and forth to access the internet at other locations. Maria is not the only one who was involved. At one point she referred me to a more senior technician who also did not fix the problem. I made both of them aware that this was not the service at my home at 2750 Moncton Road Ottawa (613-829-1054). It is a different service at my cottage 276 Byview Drive Ottawa (613-832-1988). Neither of them thought to look for and use the second b1 number and its related password  connected to the service at 276 Bayview Drive. 
I msad both of them aware that the previous week Bell had swent me a new modem for my service at 2750 Moncton Rd. and that subsequently i was not able to connect at 276 BayviewDrive and that maybe the problem was because of whatever was done to fix the problem at 2750 Moncton .rd. 
You record your service calls. I am asking that you review the service calls connected with my service at both locations and inform me of the results of this review",1
255201,22-SEP-11,19-SEP-11,Mariela,,en,184.146.81.234,d.oswald@sympatico.ca,13308696,000000119993731,1,1,"Call me back within 24 hours like you said you would. allow me to speak to someone from my own Country where I can actually understand them. First it was India now it is El Savador, when does it end.",2
255202,22-SEP-11,16-SEP-11,Adam,,en,70.55.31.242,neilbaxter@sympatico.ca,13284148,000000119932586,4,3,Adam did his thing.  No issues at all.  He escalated ticket 119932586 for management follow up.  Didn't hear from anyone for 4 days.  I had to callback to seek resolution.,3
255203,22-SEP-11,21-SEP-11,Med Amine,,fr,184.144.238.253,maxijojo@bell.net,13346322,000000120039619,3,4,,4
255204,22-SEP-11,21-SEP-11,Adam,,fr,184.151.127.202,stuart.pascoe@sympatico.ca,13350196,000000120047570,3,3,L'attente etait long. Vos employes etaient tres sympatiques. ,3
255205,22-SEP-11,21-SEP-11,Mukesh,,en,69.158.32.167,rtmaughan@sympatico.ca,13349078,000000120027175,3,1,"1) Fixed my problem
2) Asking for my e-mail password is an invasion of privacy.  ",1
255206,22-SEP-11,21-SEP-11,Raul,,en,70.54.113.121,lina.gomes@sympatico.ca,13345258,000000120044920,4,5,,5
255207,22-SEP-11,21-SEP-11,Donia,,fr,74.14.208.55,baillargeon111@sympatico.ca,13338776,000000120038301,5,5,Rien. Le service a été impeccable.,5
255208,22-SEP-11,21-SEP-11,Darwin,,en,70.26.80.49,mbirmham@bell.net,13346342,000000120049309,3,1,"The representative was Jose. He tried several times to rectify the problem. I was left on hold for several times. In the end the phone line was disconnected for some reason.
Had to call back.",2
255209,22-SEP-11,21-SEP-11,Fathi,,en,174.95.186.216,afresco@sympatico.ca,13337962,000000120050718,4,3,,4
255210,22-SEP-11,15-SEP-11,David,,en,174.89.121.202,roger.floyd@sympatico.ca,13272544,000000119903675,1,1,Lost the connection had to call back - see call a few minutes later,4
255211,22-SEP-11,14-SEP-11,Nabil,,fr,174.89.86.15,joan1@sympatico.ca,13253884,000000119884990,4,4,Réduire l'attente au téléphone (l'attente est beaucoup trop longue avant d'avoir accès a un conseiller de Bell).,4
255212,22-SEP-11,20-SEP-11,Claudia,,en,70.24.167.203,golden.b@sympatico.ca,13327272,000000120022191,5,5,"absolutely nothing, Claudia was excellent",5
255213,22-SEP-11,17-SEP-11,Sudheer,,en,69.159.7.131,gramiotti@sympatico.ca,13291324,000000119957210,3,3,"the technican tried a number of ways to fix the problem and couldn't,said he woulc all back half hr., after checking the lines, never did call back,2-3 mins. after he hung up got back on the internet.",4
255214,22-SEP-11,21-SEP-11,Chad,,fr,174.94.69.6,richard.bouchard5@sympatico.ca,13348634,000000120046722,5,5,0,5
255215,22-SEP-11,15-SEP-11,Anis,,fr,206.172.0.205,maek@sympatico.ca,13269562,000000119912471,1,1,"pouvoir aller chercher le modem en téléboutique

M'ENVOYER L'*(&(*&%*?$&%/$/ de modem... EJ ne l'ai toujour pas reçu et ça fait bientôt 7 jours complet! 

*********************************************************************************
INTOLÉRABLE! 
*********************************************************************************
TRÈS MAUVAIS SERVICE POUR UNE COMPAGNIE

VOUS VOULEZ vraiment que les clients transferts à la compétition!

",1
255216,22-SEP-11,21-SEP-11,Walid,,fr,70.51.203.242,marieclaude.daniel@bell.net,13346052,000000120042283,1,,,1
255217,22-SEP-11,21-SEP-11,Gavin,,en,76.69.68.85,goldmintz17@sympatico.ca,13342538,000000120027332,1,1,Spend the time to check the problem,4
255218,22-SEP-11,21-SEP-11,Sudheer,,en,76.64.92.114,anita.yule@sympatico.ca,13338416,000000120048686,5,5,nothing,5
255219,22-SEP-11,16-SEP-11,Leni,,en,76.64.93.254,danielle.laporte@sympatico.ca,13277866,000000119919850,4,4,,4
255657,20-SEP-11,19-SEP-11,Luis,,en,204.237.122.136,sjtrudeau@sympatico.ca,13319350,000000119981861,4,3,,4
255658,20-SEP-11,19-SEP-11,Karim,,fr,69.159.170.45,jmdeblois@sympatico.ca,13312808,000000119974319,5,5,rien,5
255659,20-SEP-11,19-SEP-11,Kota,,en,76.67.4.21,ginobear@sympatico.ca,13311100,000000119993131,5,5,Not-thing that I could think off!,5
255660,20-SEP-11,19-SEP-11,Jacqueline,,en,74.12.184.19,madifran@sympatico.ca,13314880,000000119991502,5,5,0,5
255661,20-SEP-11,19-SEP-11,Kevan,,en,70.53.188.6,blake.munn@sympatico.ca,13307396,000000119972727,5,5,,4
255662,20-SEP-11,19-SEP-11,Bedre,,en,69.158.28.249,consuelogil@sympatico.ca,13308494,000000119977951,3,2,,3
255663,20-SEP-11,19-SEP-11,Melvin,,en,70.31.20.74,rchilton@sympatico.ca,13317922,000000119971905,5,5,"No problem with how this call was handled. However, I made the call in response to a voicemail from you telling me an appointment for a technician had been made for Monday am. I did not ask for an appointment nor need one so wanted to phone and cancel it. A number was left on your message for me to call if I needed to (the message was I believe left on Friday) but it was impossible to reach anyone anywhere to do it because every number I phoned was closed for the weekend. You would be smart to have a number that is given to customers that will be answered over weekends.",5
255664,20-SEP-11,19-SEP-11,Salvador,,en,70.52.145.238,erbe@sympatico.ca,13310058,000000119995820,3,5,super excellent,5
255665,20-SEP-11,19-SEP-11,Addu,,en,70.48.209.162,kilheron@sympatico.ca,13313718,000000119997920,5,5,very satisfied overall with the technician and the problem was resolved.,5
255666,20-SEP-11,19-SEP-11,Arun,,en,70.48.209.162,kilheron@sympatico.ca,13313720,000000119996885,5,5,probem was resolved in a timely and courteous manner.  Thank you.,5
255667,20-SEP-11,19-SEP-11,Andrew,,en,76.64.95.105,gulmen@sympatico.ca,13311382,000000119982896,5,5,,5
255668,20-SEP-11,19-SEP-11,Jay,,en,70.49.177.63,aleath@sympatico.ca,13306150,000000119990091,5,5,not a thing,5
255669,20-SEP-11,16-SEP-11,Temsu,,en,70.50.113.11,sagschnaider@bell.net,13285890,000000119938703,1,1,try being more fucking considetrate youfucking cocksucking assholes.,1
255670,20-SEP-11,19-SEP-11,Clarisse,,fr,184.144.233.26,ydesaulniers@sympatico.ca,13321370,000000119982742,3,2,1 problème sur 2 a été résolu,4
255671,20-SEP-11,15-SEP-11,Chad,,en,50.101.164.146,czasanin@bell.net,13264116,000000119908239,4,4,,5
255672,20-SEP-11,19-SEP-11,David,,en,65.92.53.15,jrsparrow@sympatico.ca,13313232,000000119981542,2,1,Follow up on my complaint to see why my phone line was change in the first place .Instead of telling me there was no way to follow up. There must have been a work order processed for the change which could indentified who initiated it.,1
255673,20-SEP-11,19-SEP-11,Anis,,en,174.91.226.126,pazeff@sympatico.ca,13317222,000000119989392,1,3,"the story is too long and I don't care to tell it to you again.
",1
255674,20-SEP-11,18-SEP-11,Armando,,en,70.54.71.85,kajoh2@sympatico.ca,13301432,000000119968516,5,5,"Nothing...went well. Very knowledgable staff.
",5
255675,20-SEP-11,19-SEP-11,Chad,,fr,76.65.175.254,marimath@sympatico.ca,13315238,000000119995507,2,4,"Un service beaucoup plus rapide.  Il s'est passé environ 30 minutes avant que nous ayons une personne qui puisse évaluer adéquatement le problème.

Je ne sais pas si c'est Chad qui a résolue ou non le problème.",3
255676,20-SEP-11,15-SEP-11,Shinoj,,en,70.26.81.204,grmartinez@bell.net,13266388,000000119910338,1,1,qualified customer services,1
255677,20-SEP-11,11-SEP-11,Ines,,fr,65.93.168.159,jean.tremblay5@sympatico.ca,13213108,000000119796542,5,5,,4
255678,20-SEP-11,19-SEP-11,Aleem,,en,70.31.26.144,tyldan@bell.net,13320686,000000119975994,4,4,well it would have been nice to have someone out to fix the problem that day but over all there was no issues with the service I received.,5
255679,20-SEP-11,16-SEP-11,Maimouna,,en,64.231.64.223,rperera@sympatico.ca,13285742,000000119929250,4,4,for bell to have high   speed.,5
255680,20-SEP-11,19-SEP-11,Michelle,,en,70.30.134.203,bevgooding@sympatico.ca,13307240,000000119993987,5,4,Remove the one time fee of $49+ fee for the modem when bell is no longer charging $3.95 per month for the modem.  We have paid for several years now.  I hope if there is a problem with the modem it is replaced free of charge.,4
255681,20-SEP-11,19-SEP-11,Aurea,,en,174.91.76.206,r.chu@sympatico.ca,13317694,000000119991449,5,5,,5
255682,20-SEP-11,05-SEP-11,Rym,,fr,184.148.244.70,robert.bourret@bell.net,13141702,000000119658790,5,5,,5
255683,21-SEP-11,19-SEP-11,Jose,,en,174.93.68.26,barbandmike@sympatico.ca,13306996,000000119988661,5,5,"You can't improve on the rating I gave you. On a scale of 1 - 10, I rate you at least 14.",5
255684,22-SEP-11,21-SEP-11,Venkatesh,,en,69.157.52.205,ken.harvey3@sympatico.ca,13344632,000000120040692,5,5,,4
255685,22-SEP-11,15-SEP-11,Rajni,,en,76.64.92.191,keyes1@sympatico.ca,13268474,000000119914608,1,1,"The Bell tech. Department (from our call on Thursday, Sept. 15th) was unable to resolve the problem. After 2 hours they were unable to decide if the modem was the problem ( they decided 'not') and, ended up changing our password to see if this would resolve our issue. Unfortunately, this was incorrect as the very next day we were back to square one. Every time we logged on, we had these 'pop up's' that said: Do you want Broadbent or Bell? Obviously, since we have been paying for 'High Speed' for many years this should not have appeared. As a result, we were unable to access the Internet at all! Another call was made to the Tech. Department on Friday, Sept. 16th and we started all over again.After trying numerous options to determine the problem the representative concluded, it had to be the Modem and advised that a new Modem would be sent out.This arrived yesterday, Sept. 21st. This is not a satisfactory turn around time in our estimation to resolve our problem. By the way, my husband, Robert, has already completed another Customer Service questionaire concerning the call we made inquiring where the modem was, on Monday Sept 19th. We have been a telephone customer of Bell for decades and 'bundled' our computer and television for years as well.This has been a most exhausting series of events and one that has left us with the thought of seeking out another server for our needs. 

Betty Keyes     ",2
255686,22-SEP-11,21-SEP-11,Seshidhar,,en,70.55.49.106,bpbush@sympatico.ca,13339274,000000120047795,3,1,I've ben waiting since sept 9 foor a ew wireless modem.sent in previous survey stating did not  receive andno one contacted me.called again last night to INDIA  not canada and was told modem was never  ordered assured someone would contactme todaywell its  6:22pm no  contact VERY BAD CUSTOMER SERVICE JOHN if i dont receive a call or modem tomorrow i guess i'll have too think of another provider with better service,1
255687,22-SEP-11,21-SEP-11,Salma,,fr,74.15.112.138,amasss@bell.net,13338210,000000120033788,2,2,"je ne sais pascomment vous expliquer,quand j'ouvre mon ordinateur ca prend du temps et assez souvent ca change de page.",1
256135,20-SEP-11,19-SEP-11,John,,en,184.148.126.199,cadmanm@sympatico.ca,13307808,000000119996279,5,5,The gentleman was the best rep I have ever had help me from Bell. he was so efficient and so polite. He answered all my problems and was so kind about it. i a retired and older and he had so much patience and kindness with his help. I was so fortunate to have him answer my call. Wish I could always know he would answer if i had any more problems. He is the the kind of rep that bell should be fortunate to have.,5
256136,20-SEP-11,19-SEP-11,Mohd,,en,65.94.198.103,tvulrich@sympatico.ca,13320666,000000119982514,5,5,no suggestions for improvement,5
256137,20-SEP-11,19-SEP-11,Marco,,fr,69.159.170.45,jmdeblois@sympatico.ca,13312806,000000119982513,5,5,rien,5
256138,20-SEP-11,19-SEP-11,Adnan,,en,74.14.148.17,susanwatson@sympatico.ca,13319904,000000119974039,5,5,I WAS VERY SATISFIED WITH THE ASSISTACE I RECEIVED FROM YOUR TECHNICIAN ADNAN.NOT ONLY DID HE GET MY NEW LAPTOP IN SINC WITH MY WIRELESS BUT ALSO FINETUNED SOME OTHER ISSUES I HAD.,5
256139,20-SEP-11,19-SEP-11,Ricardo,,en,70.50.172.33,denis.boyer@sympatico.ca,13309232,000000119989817,4,4,Everything was fine,5
256140,20-SEP-11,19-SEP-11,Alvaro,,en,159.18.221.196,brebello@sympatico.ca,13307552,000000119987477,1,1,Be helpful - Some folks were quite rude - there waw even an instance when the test center refused to accept the call - and I was tryiong to be a loyal customer,1
256141,20-SEP-11,19-SEP-11,Henry,,en,159.18.221.196,brebello@sympatico.ca,13307558,000000119983039,1,1,"Call me 416 286 0707 = I would be happy to discuss this with some managers who can make a difference - I am not sure why I am still coing back to Bell - 

Thisis day 2 and they tell me I am with Bell whereas you support indicates I am with primus - No one gets what is happenng here",1
256142,20-SEP-11,19-SEP-11,Diana,,en,159.18.221.196,brebello@sympatico.ca,13307556,000000119986406,1,1,"I have been chasing this from 11.30 am to 12.05 midnight with test center closing tickets with no resolution 

Thisis very pathetic service

The aim here is closing tickets not service",1
256143,20-SEP-11,19-SEP-11,Asma,,fr,70.49.77.41,stan.laughrea@sympatico.ca,13319652,000000119978138,5,5,,5
256144,20-SEP-11,19-SEP-11,Obaidullah,,en,70.29.112.171,edrumm001@sympatico.ca,13309866,000000119994479,3,,"I asked to have address confirmed as to where modem was to be sent since we had issues when we first got it since your records seemed to have wrong postal code. Turned out info was still wrong in some part of our record (our internet service??) even though our billing address and postal code are correct. Anyway I got impression it was my fault that the info was wrong, but ultimately he arranged to have it changed since clearly you had two different addresses (postal codes) in our records.  Anyway, bottom line if I had not asked him to check mailing address, shipment would have gone to wrong postal office as it did before.",4
256145,20-SEP-11,12-SEP-11,Divya,,en,174.94.44.191,tutoring1@sympatico.ca,13232350,000000119823767,3,1,"Your service people are fine, my complaint is not with them. I have been trying for over 1 month simply to close a sympatico e mail address, which I no longer use. Apparently you are having trouble with the software to do this - which might be understandable for a day or 2, but more than 1 month? Also each time I call, the representative promises me it will be resolved and I will be called back in 2 days. This never happens so why do they say it? 
For the first time in 40 years! I am considering switching from Bell. I am writing a letter to Bell today because I do not feel there is any point in calling service again.",2
256146,20-SEP-11,17-SEP-11,Soumaya,,fr,76.71.185.132,michele.larochelle036@sympatico.ca,13294042,000000119944245,3,3,"Je suis inquiet car depuis que j'ai mis la sécurité?? de Bell , je revois le message ""continuer"" lorsque je ferme mon courriel Hotmail. De plus, la technicienne a perdu le contact avec mon ordi alors que je lui avais permis de prendre possession de mon ordi???
Je dois avouer que ces irrégularités m'insécurise...",
256147,20-SEP-11,19-SEP-11,Eddy,,en,174.88.205.247,mj.hanlan@sympatico.ca,13316004,000000119989987,1,1,,1
256148,20-SEP-11,20-SEP-11,,,fr,184.145.219.239,,,,,2,"appel coupé lors du transfert vers un autre dept., donc nouvel appel de service",3
256149,20-SEP-11,12-SEP-11,Iris,,en,76.68.103.126,ralkoj@sympatico.ca,13229576,000000119816172,3,4,They said Bell repair would be there between 5:00 pm and 9:00 pm.  They don't work those hours.  A Bell repair person did show up earlier though and luckily I was home,3
256150,20-SEP-11,19-SEP-11,Shashank,,en,174.94.24.75,t.mills@sympatico.ca,13320048,000000119998250,5,5,all was excellent  ,5
256151,20-SEP-11,19-SEP-11,Aymen,,fr,70.55.183.243,marc.mcgovern@sympatico.ca,13315056,000000119997234,5,4,,4
256152,20-SEP-11,19-SEP-11,Denis,,en,192.75.48.150,a.nolet@sympatico.ca,13305750,000000119990606,5,5,"I was very satisfied with the customer service I received from Denis. 
Hopefully all Denis promised me will be reflected on my next bill (i.e. I hope it won't take 3-4 months for the lower rates to apply...)",3
256153,20-SEP-11,19-SEP-11,Gregory,,en,76.64.161.178,mbooth000@sympatico.ca,13315534,000000119976209,4,4,,4
256154,20-SEP-11,19-SEP-11,Stacey,,en,65.93.150.104,adina.turculet@sympatico.ca,13305960,000000119971398,1,1,"We were very dissapointed by the call. Last week we got a call from the loyalty department to see what they could do to improve our experience. They convinced my husband that he could get a discounted rate because we have been costumers for so long...we have been renting the same modem for the last 8 years ( we probably paid 4 times the price already). she said that we will get the discounted rate (1/2 price) for 1 year then we get back to our regular rate. the next day my husband noticed that our download limit has been decreased without being told anything re this. We called back this week and inquired about this...we were told that nothing can be done, we were offered one month free and we have been told that we are with a new package( not the grandfather one that we were on before). We are still very dissapointed. The first call was deceiving, nobody told us abut the changes in our service( which we definitaley don't approve of). We will never answer and talk to the Bell representatives if this is the practice ( we experienced this 3 years ago also when we were switched from unlimited usage to having a limit). We have all the confirmation numbers, we never agreed to a new service, we were only given the discount. I am very upset that Bell cannot stand for his long term costumers.Why it cannot nbe switched back when we haven't approved it? who has the power to modify the terms of the contract without notifying the costumer? 
Adina Stoica, Waterloo  ",2
256155,22-SEP-11,21-SEP-11,Tejaswvi,,en,204.101.237.139,ton.diening@sympatico.ca,13350776,000000120048634,3,,Modem issues are always a dissatisfier as they shut me down.  This failure occured just prior to a very important video conf.  This is my 3 failure in approx 7 years!  Cannot afford this impact.  Agent tried hard - Technician response was overnight.,3
254722,20-SEP-11,17-SEP-11,Mouna,,fr,76.69.188.5,albeause@sympatico.ca,13288372,000000119951246,4,4,"Lors de l'activation du modem, il était ecrit que les service securité fait parti du forfait mais le conseiller ma dit que je devais payer 10$ par mois. cest ce qui est ecrit ici quand j'ai activé le modem: ""Sécurité et soutien: téléchargez les services de sécurité et de soutien compris avec votre service Bell Internet""",4
254723,20-SEP-11,29-JUN-11,Chantal,,fr,184.145.173.25,mlauzon008@sympatico.ca,12454667,000000118134025,5,5,,5
254724,20-SEP-11,19-SEP-11,Samantha,,en,174.89.156.84,kalman.gernburd@bell.net,13313440,000000119984568,5,4,,5
254725,20-SEP-11,19-SEP-11,Charles,,en,70.31.123.83,buuhang@sympatico.ca,13307738,000000119985674,4,4,,4
254726,20-SEP-11,17-SEP-11,Karla,,en,184.146.102.54,ameera.a@sympatico.ca,13288476,000000119944920,3,2,"A technician was dispatched to our house and check the phone lines. According to his report he found a short on the BSW line and switched pairs. He tested the speed and found it to be faster. 
However, within 24 hrs, the same problem occured where the internet would not come on and we have to turn the modem on and off so that it works. 
We are not happy with the internet service.
Perhaps we need a new modem as it seems to be very hot.",
254727,20-SEP-11,18-SEP-11,Walid,,fr,69.157.84.240,robert.lebreton@sympatico.ca,13303838,000000119968922,5,5,,5
254728,20-SEP-11,19-SEP-11,Erick,,en,76.64.14.87,lmurk@sympatico.ca,13314484,000000119978046,4,3,Intermittent problems with access to internet required monitoring of our line so Eric put the process forward.,4
254729,20-SEP-11,14-SEP-11,Temsu,,en,74.15.29.177,frost7@bell.net,13251938,000000119877796,1,4,"Problem: no internet access. Called Bell internet repair/support. Tried unsuccessfully to find problem for 15min.Contacted Central Office tech.Aft er another 5min, tech came online and dropped the call! Called back (going thru menu from ""hell"". Eventually got someone from Elsalvador? Tried to get C.O. tech. Waited online for 20min. Then hung up.",2
254730,20-SEP-11,11-SEP-11,Victor Gabriel,,en,67.70.130.79,horace.macaulay@sympatico.ca,13212770,000000119804870,2,2,"It took three Bell telcom visits to identify the fault, i.e. an unservicable modem. The unit in fault was an out of date SpeadStream 6520 Modem. Bell technician installed a new white modem SSID Bell 131 at 7PM on Sept 20/2011. My computer is now working OK, but I am concerned that it took nearly two weeks of lost usage.  ",3
254731,20-SEP-11,14-SEP-11,Aquiles,,en,74.15.29.177,frost7@bell.net,13251940,000000119882655,4,4,"Aquiles found out that the problem (no internet access) was in the Central Office. She was polite and efficient. And no 20 min wait or dropping the line,like earlier on the same day.",3
254732,20-SEP-11,19-SEP-11,Obaidullah,,en,96.53.151.99,eric.buchanan@sympatico.ca,13310070,000000119978273,4,2,Your representative was very helpful. The reason I checked Not Really in 2 above was because the issue itself requires your IT department to fix your web site which your representative indicated should be in a couple of days. If your web site works with Safari tomorrow night you can change my answer to Yes,4
254733,20-SEP-11,08-SEP-11,Nayeem,,en,69.157.56.163,shmunro1@bell.net,13187020,000000119752912,1,1,"I was told that the problem I had accessing information on ""My Bell"" site would be resolved within four days, but it has been over a week and the problem still exists.  I was also not impressed with the service in which I received as I was told repeatedly to enter in my login information over and over, but was not being told what was going on.  When I did inquire I got the feeling that the person assisting me really did not know what they were doing and they were wasting my time.  I have now been in my new home for over 4 months and I still can not use your on-line site.  Each time I log in and try to click on any of the links I get kicked back to the login page.  

Secondly I was not impressed that I was told I could upgrade my internet download limit for an additional $5 per month and then when I refused it suddenly was offered for no additional charge.  Don't get me wrong, I like a good deal, but I find it frustrating that I am not offered the best price and services the first time I inquire.  I must admit this type of customer service does not promote a feeling of trust between provider and customer.

Thanks for listening.",2
254734,20-SEP-11,19-SEP-11,Asra,,en,76.64.3.253,marina.quattro@sympatico.ca,13315240,000000119988962,1,1,"hire Canadian technicians
train technicians to deal with security alert screen that says,
""Revocation information for the security certificate for this site is not available. Do you want to proceed?""",2
254735,20-SEP-11,19-SEP-11,Gerald,,fr,74.15.213.217,fmyt@sympatico.ca,13310464,000000119984826,5,5,arrêter de me promener d`un représentant a un autre à tout bout de champ,5
254736,20-SEP-11,19-SEP-11,Kevin,,en,174.89.143.100,alpineii@bell.net,13306262,000000119972723,4,1,You could have told me that Bell is not going to terminate the type of internet service I buy from Bell or that there was a viable replacement service at a similar price from Bell. But unfortunately Bell is in fact terminating the type of Internet service I buy and the replacement service being offered is not that effective and functional in the area in which I live..,2
254737,20-SEP-11,19-SEP-11,Med Wacef,,fr,65.92.133.115,bertrandlanglois@sympatico.ca,13307214,000000119995821,4,1,"la personne qui m'a répondu a été tres poli, courtoise et patiente. elle a vraiment esseyé de régler mon probleme de plusieurs facons.  Malheureusement elle n'a pas été capable et elle a transféré ce probleme à un spécialiste dont j'attends l'appel.",3
254738,20-SEP-11,18-SEP-11,Med Nabil,,fr,76.65.41.242,michel.aubin6@sympatico.ca,13302642,000000119960804,5,5,moins d'attente avant de parler à un rep,5
254739,20-SEP-11,07-SEP-11,Inobel,,en,74.15.22.59,smorgan6@bell.net,13173234,000000119708273,5,5,nothing,5
254740,20-SEP-11,19-SEP-11,Suraj,,en,76.65.186.18,girosan@sympatico.ca,13311112,000000119990979,5,5,Everything was perfect,5
254741,20-SEP-11,18-SEP-11,Jewelle,,en,174.95.66.19,walter.matos@sympatico.ca,13305138,000000119964697,1,1,"Telling me that my internet connection was secure when it wasn't.
Creating a new network that is locked is fine but it's upsetting when another tech a few hours later confirms the unlocked network is not protected.
In addition, when my phone call gets disconnected which is Bell by the way before my problem is resolved.
I understand the cost effectiveness of having help across the seas but this was ridiculous.
",1
254742,20-SEP-11,09-SEP-11,Radhika,,en,70.48.238.51,foxie@bell.net,13192760,000000119763341,5,4,,4
254743,20-SEP-11,19-SEP-11,Mouna,,fr,65.93.49.102,paulettelavoie@bell.net,13317188,000000119985411,4,4,,4
254744,20-SEP-11,19-SEP-11,Justin,,en,70.50.179.161,kimberleydewar888@sympatico.ca,13313740,000000119989284,4,5,,4
254745,20-SEP-11,19-SEP-11,Sandra,,en,67.68.15.134,raven4@sympatico.ca,13317860,000000119986328,5,2,get my xoom to go on the network so i can use it ,4
255220,20-SEP-11,19-SEP-11,Stephen,,en,184.151.63.250,sharris@sympatico.ca,13319158,000000119972991,1,1,"if your people could have undertood my question and concern it would have been VERY helpful.

Please advise me how I can change back to a paper bill.",
255221,20-SEP-11,19-SEP-11,Robbie,,en,174.92.101.158,mbrennan@bell.net,13315548,000000119976858,4,4,I liked that you didn't have to wait long for a real person to answer your question.,5
255222,20-SEP-11,19-SEP-11,Lamya,,fr,74.12.224.8,setg@sympatico.ca,13319072,000000119975664,5,5,non,5
255223,20-SEP-11,19-SEP-11,Lakshmi,,en,184.144.73.103,maclucy@bell.net,13314860,000000119987552,4,4,,5
255224,20-SEP-11,19-SEP-11,Elizabeth,,en,129.188.33.26,y.syed@sympatico.ca,13321340,000000119983798,4,5,,3
255225,20-SEP-11,16-SEP-11,Paolette,,en,70.27.139.115,trimlea@bell.net,13287232,000000119933826,4,4,,4
255226,20-SEP-11,19-SEP-11,Gabriela,,en,70.27.66.17,dfradette@bell.net,13309316,000000119979107,3,,"I ended up speaking with 3 or 4 different people to (hopefully) resolve my issue. I spent at least an hour on the phone before getting an answer. This is completely unsatisfactory to me...my time is worth a lot! And to add to my frustration Bell was going to charge me to come out to rectify the problem which should never have been a problem in the first place...the original technician who installed the internet did not install it on the line we wanted. So it took me getting fed up and angry to have Bell commit to coming out at no cost to me. In my 2 or 3 calls to Bell yesterday, I'm really not sure which part of my issues Gabriela was handling, so I cannot answer your questions necessarily relating directly to her service.",3
255227,20-SEP-11,19-SEP-11,Anis,,fr,65.92.208.103,francoise.fogarty@sympatico.ca,13310534,000000119971620,5,4,Cecez de faire des erreurs,4
255228,20-SEP-11,19-SEP-11,Sudheer,,en,184.146.133.180,roberto.maiurro@sympatico.ca,13318376,000000119994378,5,5,nothing,2
255229,20-SEP-11,19-SEP-11,Hemavathi,,en,64.231.177.49,avaneil@sympatico.ca,13306884,000000119986256,5,5,,4
255230,20-SEP-11,19-SEP-11,Roy,,en,70.30.89.159,atomicantiques@sympatico.ca,13306830,000000119992675,5,5,,5
255231,20-SEP-11,17-SEP-11,Niyaz,,en,72.38.3.61,cheeseandmonkey@sympatico.ca,13289572,000000119951657,5,5,,3
255232,20-SEP-11,19-SEP-11,Mithun,,en,70.51.250.199,terryheidi@bell.net,13320240,000000119969704,4,2,Improve your e-mail system. I should be able to send more than 10 attachments at a time. It must be possible as I receive them all the time.,3
255233,20-SEP-11,18-SEP-11,Alex,,en,74.14.88.41,jmchurch@sympatico.ca,13301138,000000119968283,5,5,"
this was the best help 've had",5
255234,20-SEP-11,16-SEP-11,Tyler,,en,64.228.156.53,mojack11@sympatico.ca,13283748,000000119935239,5,5,,5
255235,20-SEP-11,19-SEP-11,Gabriel,,en,74.14.66.19,dvdseabrook@bell.net,13309772,000000119976523,3,2,more knowlegable staff.,4
255236,20-SEP-11,19-SEP-11,Hector,,en,50.101.165.114,agalilee@bell.net,13305990,000000119992161,5,5,It took a while to resolve. I am not sure it could have been done more quickly.,5
255237,20-SEP-11,19-SEP-11,Jacques,,fr,174.94.100.250,soudan@sympatico.ca,13319524,000000119978834,5,5,,5
255238,20-SEP-11,18-SEP-11,Philip,,en,184.151.63.165,ralph.emmerson@sympatico.ca,13303634,000000119964231,1,1,tell your operators  if  they dont  know  to  tell me so   I was told  bell  had nothing  to do with  sympatico,1
255239,20-SEP-11,17-SEP-11,Prince,,fr,76.67.195.82,louisecaron@sympatico.ca,13293354,000000119952136,1,1,Se faire accrocher la ligne au nez démontre pour ma part que Bell ne désire pas conserver ses clients et que le service èa la clientèl ne s'améliore pas. Face à cette très mauvaise expérience je quitte Bell.,1
255240,20-SEP-11,19-SEP-11,Gattu,,en,76.70.48.205,bcarmody@bell.net,13307084,000000119992544,4,2,"Problem was solved and then two minutes
later was back again. However, completely satisfied with call made this morning.",5
255241,20-SEP-11,18-SEP-11,Geetha,,fr,184.144.185.237,sicfly@sympatico.ca,13304326,000000119959558,4,4,,4
255242,20-SEP-11,16-SEP-11,Adel,,fr,70.49.65.172,cfcarrie@sympatico.ca,13277244,000000119931495,4,5,"Rendre les pièces disponibles dans un comptoir près de chez-nous.
Nous n'avons pas eu accès à notre courrier ni à internet du vendredi au mardi midi.",4
255243,20-SEP-11,19-SEP-11,Ghorden,,en,76.69.24.45,martinm@bell.net,13315382,000000119985332,4,4,Connect a Canadian customer with someone who speaks English. When I finally was transfered to Ghordon he was very helpful.,5
255244,20-SEP-11,09-SEP-11,Temsu,,en,174.91.103.69,jean.williams@sympatico.ca,13194226,000000119767707,5,4,"nothing
",4
255245,20-SEP-11,12-JUL-11,Karine,,fr,76.65.91.122,ginette.gaudreau@sympatico.ca,12567055,000000118407371,4,4,"Il serait avantageux que le conseiller au service à la clientèle ait plus de fluidité lors de son contavt avec un client. En effet, il est agaçant d'avoir à attendre à chaque question que je pose pour avoir de l'information sur un service ou promotion de bell. Il m'a demandé d'attendre, à plusieurs reprises, pour aller demander de l'information, de l'aide.",4
255246,20-SEP-11,16-SEP-11,Reina,,en,64.229.98.52,lorraine.lamswood@sympatico.ca,13282448,000000119933224,5,5,,5
255247,20-SEP-11,12-SEP-11,Amir,,fr,76.68.201.39,rosy-rose@sympatico.ca,13230264,000000119833910,3,1,,3
255248,20-SEP-11,14-SEP-11,Stephane,,fr,70.55.211.27,ajac18@sympatico.ca,13248020,000000119868100,4,4,,4
255249,20-SEP-11,19-SEP-11,Hedi,,fr,70.48.237.231,raythibault82@sympatico.ca,13317894,000000119977725,5,5,"On a répondu totalement à ma demande.
Merci beaucoup.",5
255250,20-SEP-11,19-SEP-11,Amy-Lynn,,en,65.92.44.248,millardauto@sympatico.ca,13315930,000000119983926,5,5,,5
255251,20-SEP-11,14-SEP-11,Sandra,,en,205.193.144.2,brian.mccullough@sympatico.ca,13249272,000000119886821,5,4,"The duration of the call was one hour. I had to repeat the history of the call several times with each successive agent. In the end, I wish that the process would have been more efficent; it was effective nonetheless. ",3
255252,20-SEP-11,19-SEP-11,Shalini,,en,70.50.113.221,imprint@sympatico.ca,13311980,000000119982609,2,1,"Fixed the issue!
I can't even connect to submit this!
Since we were switched to Fibe we have had many delays or no connection at all to many web page selections and I sometimes can't open my e-mail!??",4
255253,20-SEP-11,19-SEP-11,Sarra,,fr,184.151.127.189,denis.gariepy@sympatico.ca,13309236,000000119973765,4,4,Technicien David Laliberté a éte très efficace.  Le modem a éte remis en fonction  assez rapidement. Merci pour ses conseils.,4
255254,21-SEP-11,20-SEP-11,Diedra,,en,67.193.155.234,k.gill_3@sympatico.ca,13329364,000000120011946,1,1,"Icancelled my internet onAug,17th , but had no b# , so sent back my modem on aug,19 by parcell post it arrived at your place on aug. 24 at 12.27 pm,all i ask is you respect my cancellation on sept.2 your operater gave me a cncellation #A94H75M7 was told by another operator this was for my phone this doe`nt make sense.
Please just except my cancellation of my internet . now 
Iv`e had all the talking from you I can take. Paid bill for Aug, & Sept.",2
255255,20-SEP-11,19-SEP-11,Seshidhar,,en,65.95.134.85,iancrossett@sympatico.ca,13311922,000000119995852,2,1,spoke better inglish,2
255688,21-SEP-11,20-SEP-11,Maria,,en,70.54.60.252,sdeb@sympatico.ca,13334940,000000120003878,4,4,"1.  Have tech support based here in Canada (this rep was in Ottawa but the first one I talked with, as I have detailed in my first survey regarding service outage, was in India.  2.  Have an option on your telephone menu to report and outage/get info on an outage in the area.",2
255689,21-SEP-11,20-SEP-11,John,,en,76.69.64.218,gdyke@sympatico.ca,13326994,000000120026527,1,1,3rd service call for the same problem that failed to be resolved the first two times.  The third time I called this was still not resolved. ,1
255690,21-SEP-11,20-SEP-11,Simon,,en,74.12.183.70,sheilamaynard@sympatico.ca,13335142,000000120024835,5,5,,4
255691,21-SEP-11,20-SEP-11,Juliio,,en,76.68.96.25,bkroes@sympatico.ca,13323500,000000120025292,5,5,Julio was a great help with my internet proble.  Thank you very much,5
255692,21-SEP-11,19-SEP-11,Mohammed,,en,76.68.92.128,tonwal@sympatico.ca,13320490,000000119985306,4,5,"nothing 
every thing was done
just like I was told",5
255693,21-SEP-11,20-SEP-11,Ahmed,,fr,184.145.217.12,guy.boilard@sympatico.ca,13327428,000000120010335,4,4,Me donner un crédit sur ma facture internet car je payais trop cher depuis des mois et c'est moi qui a demandé un autre forfait,4
255694,21-SEP-11,07-SEP-11,Ashwini,,en,74.12.6.136,cmiszuk@sympatico.ca,13163066,000000119722878,2,2,my problem was not solved I had to call again to rectify the problem again ,4
255695,21-SEP-11,20-SEP-11,Edwin,,en,174.92.112.122,mogyver@sympatico.ca,13331978,000000120026127,4,5,The representative was graceful enough to work me with me even though I accidentially entered my wrong telephone # - he didn't make me feel like an idiot,5
255696,21-SEP-11,20-SEP-11,Med Taher,,fr,65.94.3.101,as.cliche@sympatico.ca,13322906,000000120000753,4,4,,4
255697,21-SEP-11,19-SEP-11,Patrice,,fr,184.148.233.167,rachel.marion@sympatico.ca,13317746,000000119997220,5,5,,5
255698,21-SEP-11,20-SEP-11,Seshadri,,en,70.55.2.73,metherington@sympatico.ca,13331626,000000120010049,5,5,,5
255699,21-SEP-11,20-SEP-11,Brent,,en,174.88.12.96,crawford4@bell.net,13324788,000000120024056,5,5,less hold time is always appreciated.,5
255700,21-SEP-11,20-SEP-11,Asha,,en,174.88.12.96,crawford4@bell.net,13324790,000000120025172,1,1,Agent seemed preoccupied elsewhere. Previous agent Brent knew very quickly what the problem was and what I needed. Asha had no idea.,2
255701,21-SEP-11,19-SEP-11,Karla,,en,174.94.13.227,Don-Adrienne@sympatico.ca,13305476,000000119974482,5,4,nothing,5
255702,21-SEP-11,20-SEP-11,Nedra,,fr,65.93.131.43,lucieyveskenzo@sympatico.ca,13330660,000000120003791,2,2,"Je fus transféré 6 fois de département pour la même question... et en attente à chaque département... pour finalement obtenir une réponse plus ou moins satisfaisante.   Si j'avais un autre fournisseur pour les mêmes services que j'ai avec Bell, je considérerais grandement de changer de fournisseur. ",2
255703,21-SEP-11,20-SEP-11,Joanne,,en,74.15.60.214,jaab6@sympatico.ca,13328144,000000120014639,1,1,"Joanne told me the technician was doing preleminary work at a Bell station and then he would come tto set up my internet.
Around 4pm, ilost my internet and the tech never showed up.This morning,I called Bell Internet and was told the modem I had received was to be installed by me.
I will tell you thje rest of this saga in the next survey.
At the very least, the technician should have called me to say he was not coming.",1
255704,21-SEP-11,05-SEP-11,Adnen,,fr,174.93.196.12,a.ouell@sympatico.ca,13133216,000000119669766,4,5,,5
255705,21-SEP-11,20-SEP-11,Mohamed,,fr,70.31.250.48,daniel.fiset3@sympatico.ca,13325010,000000120007197,5,5,,4
255706,21-SEP-11,20-SEP-11,Deepak,,en,70.26.26.75,djmacwm@sympatico.ca,13325616,000000120007205,1,1,"I was trying to access the settings on my MODEM, to change the wireless settings.  The IP address he gave me was www.192.168.2.1 which didn't work. 
I was later able to resolve my problem with the help of a computer professional who gained access using the IP address without the www. in front!  This was pretty basic guys.  Your scripts should be better than that.  ",2
255707,21-SEP-11,20-SEP-11,Rey Ivan,,en,70.31.68.72,asp@sympatico.ca,13322962,000000120017973,4,4,Get my bill correct before sending it out! The phone portion changes were incorporated so why wasnt the internet as well!,4
255708,21-SEP-11,19-SEP-11,Vijaya,,en,70.27.233.131,h__marshall_9@sympatico.ca,13311460,000000119996411,2,2,"Solved my problem.
I've had 5 different phone calls for internet service not working.
I've been down a total of 6 days this month alone.
Even the new modem hasn't changed things",3
255709,21-SEP-11,20-SEP-11,Noureddine,,fr,76.71.201.24,anonymes@sympatico.ca,13322774,000000120025840,4,3,,5
255710,21-SEP-11,20-SEP-11,Salim,,fr,65.92.134.223,jackiechung@sympatico.ca,13328166,000000120004907,5,5,,5
255711,21-SEP-11,18-SEP-11,Oscar,,en,69.159.63.178,jillian2@sympatico.ca,13301088,000000119969150,2,1,restore my service sooner,2
255712,21-SEP-11,18-SEP-11,Alejandro,,en,69.159.63.178,jillian2@sympatico.ca,13301090,000000119960402,2,1,restore service sooner,2
255713,21-SEP-11,20-SEP-11,Alexandre-Hugo,,en,70.29.32.107,am.ignat@sympatico.ca,13322470,000000120018159,5,5,,5
255714,21-SEP-11,18-SEP-11,Gloria,,fr,76.70.109.63,nicbel@sympatico.ca,13303082,000000119962829,4,2,"Bon service de Gloria, après avoir eu mon nouveau modem, j'ai dû rappeler mardi car je ne pouvais connecter avec l'Internet. Le nom de l'autre assistant est Mohamed et très bon service aussi. Merci",5
255715,21-SEP-11,19-SEP-11,Gloria,,en,67.70.202.121,steveonst.joe@bell.net,13319798,000000119997606,4,5,The tech's accent was difficult to deal with.,4
255716,21-SEP-11,20-SEP-11,Salvador,,en,65.94.197.222,ronaldehrat@sympatico.ca,13334308,000000120022442,5,5,"not a thing, perfect service!",5
255717,21-SEP-11,20-SEP-11,Michelle,,en,76.64.197.253,wcastle@sympatico.ca,13336956,000000120015486,4,4,Have a live person answer the phone not some computer voice. I hate that!,1
255718,21-SEP-11,20-SEP-11,Divya,,en,76.65.17.236,sklegrow@sympatico.ca,13335314,000000120026348,4,4,Explain why the problem occurred,3
255719,21-SEP-11,13-SEP-11,Nicholas,,en,184.145.104.125,brewersdelight@sympatico.ca,13235074,000000119852088,5,4,Not mess up the service initially so that we did not have to get in touch with Nicholas.,
255720,21-SEP-11,17-SEP-11,Malek,,fr,174.89.211.207,erika.areli@sympatico.ca,13290712,000000119951482,5,4,Avoir un service plus rapide dans la livraison des produits.,4
255721,21-SEP-11,20-SEP-11,Deepak,,en,76.68.189.124,SPASOVSKY@sympatico.ca,13321920,000000120006883,5,4,,5
255722,21-SEP-11,17-SEP-11,Sonia,,fr,67.70.113.102,myel@sympatico.ca,13294394,000000119941289,4,5,,5
255723,21-SEP-11,19-SEP-11,Gabriel,,en,67.70.205.187,loisalharp@sympatico.ca,13314494,000000119984350,4,5,,4
255724,21-SEP-11,20-SEP-11,Mohsen,,fr,67.71.79.55,johnny090247@sympatico.ca,13329026,000000120026010,5,4,,4
255725,21-SEP-11,20-SEP-11,Melissa,,en,65.92.49.37,jmu@sympatico.ca,13328870,000000120008312,5,5,"Nothing. Customer Service was excellent. Friendly and efficient
",5
255726,21-SEP-11,24-AUG-11,Abid,,en,70.30.32.159,bdwyermontcalm@sympatico.ca,13000601,000000119400132,5,5,,4
256156,22-SEP-11,21-SEP-11,Gloria,,en,184.147.233.41,sandygale@sympatico.ca,13349368,000000120033500,4,4,"Apparently I can not find out why the answers to the 'personal' questions were not accepted. Also from the cruise ship computers,(on the North Sea) i was asked for a second e-mail address, to send the solution to... Arriving home, the on-board attempts to receive help, were answered on the e-mail to which I was denied access. Your technician Gloria, helped out here.",4
256157,22-SEP-11,21-SEP-11,Luis,,en,74.14.20.150,margery_ron.jeske@sympatico.ca,13345986,000000120029162,5,5,,4
256158,22-SEP-11,21-SEP-11,Nadyn,,en,174.89.16.169,stuart.dewolfe@sympatico.ca,13350194,000000120045262,3,2, They Lady I was chatting with did everything in a correct & buisness like fashon. I had no complaints in that regards. My dipleasure is with the bell itself. A months notice if I choose to cancel which was not on my agreement when I signed up with Bell. ,2
256159,22-SEP-11,21-SEP-11,Manonmani,,en,76.67.67.207,darla_28@sympatico.ca,13340630,000000120038039,5,4,have someone without an accent so you can totally understand what they are saying,4
256160,22-SEP-11,21-SEP-11,Camille,,en,70.29.69.116,esther.burack006@sympatico.ca,13341754,000000120040163,5,5,nothing...the service was great111,5
256161,22-SEP-11,21-SEP-11,Suresh kumar,,en,70.29.240.152,clare.mc@sympatico.ca,13340106,000000120027199,4,4,explain why the problem happened in the first place,4
256162,22-SEP-11,21-SEP-11,Leni,,en,70.29.45.227,carlandgloria@sympatico.ca,13339630,000000120030953,4,4,,5
256163,22-SEP-11,21-SEP-11,Hassen,,fr,174.93.213.160,sophie.brzozowska@sympatico.ca,13349954,000000120036204,5,5,,5
256164,22-SEP-11,21-SEP-11,Sean,,en,174.89.17.238,bunrithchan@sympatico.ca,13339452,000000120046275,1,1,Don't hold a customer and then hang up!,3
256165,22-SEP-11,21-SEP-11,Habib,,fr,67.70.76.181,martin_vachon@sympatico.ca,13346194,000000120033365,4,,"le monsieur a tout fait pour moi,mais je crois que je dois faire un ménage dans mon ordi , Après je vais voir si tout va fonctionner.Il avait la patience absolue avez moi Bravo à lui 
Merci",3
256166,22-SEP-11,21-SEP-11,Aaron,,en,70.51.226.44,starchuk@sympatico.ca,13350076,000000120043606,3,3,"My experience with Bell this month has been a disaster.  Trying to bundle, phone disconnected , no service for a week, TV technician a no show, internet phone call disconnected.   Aaron not the problem.",2
256167,22-SEP-11,21-SEP-11,Juan,,en,76.69.13.106,r.chester@sympatico.ca,13348276,000000120032750,3,4,It took 4 hours on and off the phone to install the Bell Internet Security Service onto 2 laptop computers due to technical difficulties at Bell's end.,
256168,22-SEP-11,21-SEP-11,Salvador,,en,74.198.9.249,lindaclarridge@sympatico.ca,13345280,000000120044859,,3,Difficult to understand representative- background noise????,3
256169,22-SEP-11,21-SEP-11,Mahender,,en,70.31.251.234,ecron@sympatico.ca,13341516,000000120038588,2,1,,2
256170,22-SEP-11,21-SEP-11,Steph,,en,76.64.162.124,pad.lilly@sympatico.ca,13347688,000000120027550,5,5,"The previous evening, Sept. 20, I talked to an inexperienced gentleman that had me do a lot of different tasks to try and find the problem and at 9:55p.m told me he would call me back but never did. I called the next morning and got Steph. She solved the problem in a very short time.",4
256171,22-SEP-11,21-SEP-11,Haythem,,en,174.91.59.19,michaelkaplan@sympatico.ca,13346574,000000120029919,2,1,"I spent about an hour on the telephone, most of the time on Hold and subject to a repetitive ``music''-like noise that is torture to listen to. My inquiry was unresolved. A return phone call, promised for 4:00 PM, never came.",1
256172,22-SEP-11,21-SEP-11,Naveenkumar,,en,70.31.251.234,ecron@sympatico.ca,13341518,000000120042116,2,2,The rerouting of e-mail from a different account to a sympatico.ca account is still continuing (mail from that account is received still by people as being from the sympatico addres),2
256173,22-SEP-11,21-SEP-11,Jessica,,en,184.147.9.8,jwsimmonds@sympatico.ca,13344422,000000120043964,5,5,,5
256174,22-SEP-11,21-SEP-11,Sumithra,,en,70.30.52.12,dspearns@sympatico.ca,13341422,000000120027627,5,5,Protect your servers better so that the issue would not have happened in the first place.,4
256175,22-SEP-11,21-SEP-11,Stanley,,en,76.68.54.202,estevenson@sympatico.ca,13341752,000000120051972,5,5,I had some difficulty with the accent.,5
256176,22-SEP-11,21-SEP-11,Krutthiga,,en,65.94.102.122,kibbetson@sympatico.ca,13344760,000000120039661,4,4,,4
256177,22-SEP-11,20-SEP-11,Arlene,,en,174.91.73.174,hbeckles@sympatico.ca,13327614,000000120021658,5,5,,4
256178,22-SEP-11,21-SEP-11,Liza,,en,65.95.137.241,dglvngstn@bell.net,13340986,000000120052522,5,5,Nothing.  My experience was perfect. Liza was perfect. She was everything a customer care representative should be: a knowledgeable expert who was able to resolve my difficulty immediately.,5
256179,22-SEP-11,21-SEP-11,Jessica,,en,69.156.108.220,tbrandall@bell.net,13350476,000000120031714,5,5,Not a thing....Jessica was great!,5
256180,22-SEP-11,09-SEP-11,Cyra,,en,67.71.126.115,tsedginton@sympatico.ca,13200450,000000119768882,4,4,,3
256181,22-SEP-11,21-SEP-11,Hassiba,,fr,174.93.169.33,jcelissalde@sympatico.ca,13343582,000000120041050,1,1,Avoir des employés BILINGUES!!...ce n'est pas souvent que j'appelle ce service mais votre service d'assistance technique en Tunisie n'a jamais pu resoudre mon probléme .  ,
256182,22-SEP-11,21-SEP-11,Michel,,fr,76.64.240.111,pepin.yvon@sympatico.ca,13347900,000000120038250,5,5,"
oui j,ai eu un tres bon service, le messieur a été tres polie et gentil......merci encore....",5
256183,22-SEP-11,19-SEP-11,Karim,,fr,70.30.204.163,jacquestremblay346@sympatico.ca,13312206,000000119984670,4,4,,4
256184,22-SEP-11,21-SEP-11,Gabriela,,en,174.92.113.201,scorcher2day@sympatico.ca,13349468,000000120039756,5,5,,5
256185,22-SEP-11,21-SEP-11,Adeline,,en,76.65.41.206,joanblair@sympatico.ca,13343986,000000120045218,4,5,,5
256186,22-SEP-11,21-SEP-11,Edgar,,en,174.89.195.75,eajr@sympatico.ca,13341490,000000120035286,5,5,ensure your promises are updated. ( internet-and bell services),5
256187,22-SEP-11,21-SEP-11,Med Hedi,,fr,76.69.176.60,julien.asselin@sympatico.ca,13344342,000000120052210,5,5,"Rien, le service était excellent",5
256188,22-SEP-11,21-SEP-11,Grace,,en,207.219.69.142,cherry1970@sympatico.ca,13339950,000000120051367,1,2,"A person who could speak ""understandable"" english",2
256189,22-SEP-11,21-SEP-11,Slah,,fr,206.47.7.41,hstecroix@sympatico.ca,13343096,000000120050099,4,4,délai d'attente avant de parler à un conseiller un peu long. ,4
256190,22-SEP-11,21-SEP-11,Samantha,,en,70.24.108.6,de.ashby@sympatico.ca,13340840,000000120043709,5,5,"None whatsoever.However, one comment - being able to commuicate with S, and understanding her as opposed to having to ask ""could repeat that""
",5
256191,21-SEP-11,15-SEP-11,Linda,,en,70.49.13.232,hrcrawford@sympatico.ca,13266814,000000119912376,5,5,,5
256192,21-SEP-11,20-SEP-11,Alex,,en,174.91.182.64,gstokes@bell.net,13327402,000000120006151,5,5,both of the technitians I spoke to today wer very patient but unfortunately only Alex was able to solve the problem,3
254746,20-SEP-11,19-SEP-11,Jeremy,,en,76.65.187.122,acoasman@sympatico.ca,13305904,000000119993286,1,1,Read survey one,1
254747,20-SEP-11,19-SEP-11,Justin,,fr,65.94.165.37,zyra@sympatico.ca,13321568,000000119980737,4,4,baisser les prix,3
254748,20-SEP-11,19-SEP-11,Med Jamel,,fr,132.221.36.36,mcassetti@bell.net,13315556,000000119977753,5,,Améliorer le calcul des frais de bande passante au prorata.,
254749,20-SEP-11,19-SEP-11,Zishan,,en,70.48.0.75,inyoungkim@bell.net,13312000,000000119976834,5,5,,5
254750,20-SEP-11,15-SEP-11,Joseph,,en,69.158.84.116,kever@sympatico.ca,13268456,000000119902136,1,1,"do not pass the buck, the ccr tried to tell me to get somewone else, aside from Bell, to fix my internet problem. UNACCEPTABLE",1
254751,20-SEP-11,19-SEP-11,Pradheep Kumaar,,en,65.93.118.218,caporale_t@bell.net,13307848,000000119990565,1,1,"if they knew what they were talking about, i was on the phone for 2 hours, when my contract is done i'm switching to Rodgers",1
254752,20-SEP-11,19-SEP-11,Ines,,fr,76.65.89.160,dvary@sympatico.ca,13309766,000000119979320,3,3,"Mon problème est qu'il y a coupure (tout fige quelques secondes) lors écoute d'une reprise d'émission (audio-video) sur le Web. 
Inessa (12h35-12h46) m'a conseillé de consulter mon vendeur d'ordi pour vérifier l'intallation du logiciel nécessaire à cette écoute. Mon problème est récent. Avant la nouvelle programmation TV de l'automne, tout était parfait (même ordi, même logiciel)
Avez-vous mieux à me conseiller ?",4
254753,20-SEP-11,18-SEP-11,Peter,,en,184.151.63.165,ralph.emmerson@sympatico.ca,13303636,000000119966575,5,5,nothing  the guy  i talked  to was very  helpful  went  out  of his  way to explain what   was  wrong  with my sympatico email  ,3
254754,20-SEP-11,18-SEP-11,Deepthi,,en,70.49.247.207,ml.gauthier@sympatico.ca,13302816,000000119966225,4,4,explain how problem was fixed - not just 'it's now fixed' as this problem most likely will occur again and client might be able to fix it without going to 'chat' again?,5
254755,20-SEP-11,19-SEP-11,Jamila,,fr,76.69.231.80,gareauj@sympatico.ca,13310760,000000119971669,5,5,rien,5
254756,20-SEP-11,19-SEP-11,Sannie Lou,,en,184.147.206.242,tpalexander@sympatico.ca,13320540,000000119980700,5,5,,4
254757,20-SEP-11,19-SEP-11,Gerald,,fr,174.88.119.209,denis.maillette@sympatico.ca,13309240,000000119971182,5,4,,4
254758,20-SEP-11,19-SEP-11,Elvis Francisco,,en,174.93.219.108,planet.janet@sympatico.ca,13317504,000000119998369,4,1,Benn able to solve my problem,2
254759,20-SEP-11,19-SEP-11,Luis,,en,184.147.168.164,adamfoley@sympatico.ca,13305924,000000119983184,5,5,Nothing!,5
254760,20-SEP-11,15-SEP-11,Stephane,,en,64.235.96.2,b.uhrig@sympatico.ca,13262622,000000119898657,5,5,,5
254761,21-SEP-11,20-SEP-11,Adnene,,fr,76.71.95.52,christinedaigle2@sympatico.ca,13324470,000000119999569,4,5,La personne a qui j'ai parlée était très compétente sauf que ce monsieur manquait d'entregent. J'aurais été totalement satisfaite du service si mon appel ne m'avait pas laissé l'impression que j'avais dérangé quelqu'un! Un peu de bonne humeur ou d'intérêt aurait changé ma perception. ,4
254762,21-SEP-11,20-SEP-11,Sergio,,en,70.26.172.116,ics-controls@sympatico.ca,13327946,000000120024094,3,1,"His answers were quick and polite etc but not what I needed to hear.
Apparently Bell has arranged 'for security reasons' that when I send an email, my '@sympatico.ca' email address appears to the recipient rather than the address I want to appear and where I want replies sent (my company's). That is completely unacceptable to me and I will need to consider other options.
",1
254763,21-SEP-11,20-SEP-11,Mohammed shafeeq,,fr,70.26.9.94,brilou@sympatico.ca,13323776,000000120018717,3,1,Le problème demeure et je ne sais pas comment le résoudre. Ma boite Windows mail ne fonctionne plus et on me dit que c'est à cause du serveur BELL.,4
254764,21-SEP-11,20-SEP-11,Drew,,en,74.15.59.251,ronmag11@sympatico.ca,13334330,000000120008118,4,4,,5
254765,21-SEP-11,20-SEP-11,Marco,,en,70.52.152.41,bstirling.lorelei@sympatico.ca,13323850,000000120026173,4,4,,5
254766,21-SEP-11,20-SEP-11,Baltharaj,,en,76.64.240.132,gilgar@sympatico.ca,13327140,000000120025196,5,5,,5
254767,21-SEP-11,20-SEP-11,Brittany,,en,69.157.157.193,jerzymkr@sympatico.ca,13328634,000000120005145,4,4,,2
254768,21-SEP-11,20-SEP-11,Nas,,en,70.29.33.195,john.carswell@sympatico.ca,13328964,000000120003407,3,2,After I spoke with agent and thought the matter was resolved I received a second email from bell stating again that my bill could not be processed. You could have checked as to why I was receiving these emails. These emails came from 1 carrefour Alexander  Graham Bell Allen A-7 Verdun QC H3E 3B3.,4
254769,21-SEP-11,20-SEP-11,Brent,,en,74.14.91.27,KADLEC@sympatico.ca,13321810,000000120011570,5,5,,5
254770,21-SEP-11,20-SEP-11,Nancy,,en,70.53.100.47,iclapham@sympatico.ca,13327944,000000120006025,4,4,,4
254771,21-SEP-11,20-SEP-11,Luis,,en,76.64.139.238,nikoraos.moskiou098@sympatico.ca,13332522,000000120004443,5,5,"The technicien was very polite and new his stuff as opposed tp last year. Last year it took 2 technicians, and they only made matters worse. I had 9 working phone plugs in my house and after they were done, only 2 work.

The technicien that came yesterday was outstanding.

",3
254772,21-SEP-11,20-SEP-11,Julio,,en,174.91.121.242,kevinhayes@bell.net,13329666,000000120008194,3,4,"provide compensation for my loss of internet service, move your call centre to Canada",3
254773,21-SEP-11,20-SEP-11,Karen,,en,74.14.160.223,f.mccaughey@sympatico.ca,13326424,000000120019817,5,5,Train your other technicians as well as Karen,4
254774,21-SEP-11,20-SEP-11,Crystal,,en,65.93.57.141,jvanherwynen@bell.net,13329328,000000120010107,4,4,explain more in detail,4
254775,21-SEP-11,20-SEP-11,Joseph,,en,74.12.235.100,rbboomsma@sympatico.ca,13333712,000000120005855,1,1,Deal with my issue. I have been a long time customer and am considering other options. I feel that bell coulndn't care less about me or my years of loyalty ( I'm extremely disappointed),1
254776,21-SEP-11,20-SEP-11,Jamie,,en,70.26.134.75,robert.grossman@sympatico.ca,13334132,000000120002796,5,5,all good,4
254777,21-SEP-11,20-SEP-11,Rebello,,en,69.158.31.97,svetom@sympatico.ca,13335862,000000120011158,1,1,"This was my second call, they changed some router settings, changed password i.e.network key - it did not work again.
My frustrations piled up, I need to be awarded after being your customer for 13 years.",
254778,21-SEP-11,20-SEP-11,Alex,,en,70.29.46.210,k___52@sympatico.ca,13329376,000000120004002,4,4,Gotten it right the first time I called.,4
254779,21-SEP-11,20-SEP-11,Sage-Fidele,,fr,65.92.164.136,jomajor@sympatico.ca,13329046,000000120021327,5,5,,5
254780,21-SEP-11,20-SEP-11,Ricardo,,en,70.29.157.41,nick.panaritis099@sympatico.ca,13332456,000000120026079,1,1,,1
254781,21-SEP-11,05-SEP-11,Orlando,,en,70.26.57.30,dbgravel@sympatico.ca,13135460,000000119667526,3,4,I asked about receiving wireless N and Bell sent me Wireless G {again},3
255256,20-SEP-11,16-SEP-11,Samia,,fr,67.68.197.145,d_lacroix@sympatico.ca,13277778,000000119918524,1,2,"Suite à une coupure de 14 jours d'internet dû à Bell j'ai demander un crédit.La conseillère à passer plus de temps à me demander de répondre au sondage de Bell pour sa carrière. De plus elle me fais croire qu'il y avait un problème chez moi pour pouvoir me dire qu'elle me fesait une faveur de me donner le crédit qui a été de 10 jours au lieu de 14.Les 2 techniciens qui sont venu m'ont confirmé que le problème étais sur un équipement défectueux dans un terminal à l'extérieur de chez moi...Il à fallu 2 appel de service parce que le premier technicien n'avait pas accès au terminal ?????
De plus la conseillère m'a poser plusieurs questions qui n'avait pas rapport au problème !!!
Elle étais vraiment fatiguante à écouter",3
255257,21-SEP-11,20-SEP-11,Nes,,en,70.27.127.225,sorin.s@sympatico.ca,13335462,000000120006201,3,5,THE CUSTOMER SERVICE AGENT WAS POLITE AND VERY PATIENT. HOWEVER THE CUSTOMER SERVICE AGENT COULD  HAVE USED BETTER SCRIPTING WHEN EXPLAINING THE PRODUCT. ,5
255258,22-SEP-11,20-SEP-11,Reina,,fr,76.67.59.79,antoine.abugaber@sympatico.ca,13322798,000000120025667,5,5,,4
255259,22-SEP-11,21-SEP-11,Nelly,,en,69.156.13.194,donannmclean@sympatico.ca,13341222,000000120031412,5,5,,4
255260,22-SEP-11,21-SEP-11,Mariama,,fr,65.94.253.133,louise6@sympatico.ca,13345518,000000120037923,3,4,,3
255261,22-SEP-11,21-SEP-11,Kamil,,en,174.91.128.207,chris_hartley@sympatico.ca,13340004,000000120033585,2,1,type faster and more independant thinking by the help.,4
255262,22-SEP-11,21-SEP-11,Harjeeth,,en,70.50.29.36,carowil@sympatico.ca,13339726,000000120030332,3,2,Delete the plaid overplay on my desk top.  Had to turn of my Mac two or three times to eliminate this problem.  If this continues I am considering going to Rogers.  I can't even submit this survey !,2
255263,22-SEP-11,20-SEP-11,Zaki,,fr,76.65.170.204,ketl@bell.net,13329646,000000120012436,4,5,,4
255264,22-SEP-11,21-SEP-11,Salwa,,fr,76.64.137.242,cominter@sympatico.ca,13340254,000000120039378,1,2,Mon besoin aurait nécessité des competences techniques que la préposée ne possaidait pas.,3
255265,22-SEP-11,12-SEP-11,Melinda,,en,76.64.225.118,nangapar@bell.net,13228336,000000119808883,5,4,"Prevent mistakes,by listening, to what the consumer actually says. ",5
255266,22-SEP-11,21-SEP-11,Hector,,en,69.157.59.5,remicharron@sympatico.ca,13348556,000000120027875,4,4,,5
255267,22-SEP-11,21-SEP-11,John,,en,139.57.153.182,michael_brousseau88@sympatico.ca,13346566,000000120045972,2,1,Not transfer customers to departments that are closed.,2
255268,22-SEP-11,21-SEP-11,Christianne,,en,64.229.5.224,ksiva@sympatico.ca,13344900,000000120041936,4,4,,4
255269,22-SEP-11,21-SEP-11,Joyce,,en,74.12.182.234,rculhane@sympatico.ca,13348505,000000120045413,3,2,"BELL SHOULD HAVE NEVER CHARGED MONTHLY  RATE FOR YEARS ON MY MODEM...ITS PART OF YOUR SERVICE,,,AND  BELL IS CONSTANTLY RAISES THERE PRICES. THERES PLENTY OF COMPITION OUT THERE NOW,,,THANKFULLY...WE DONT HAVE TO RELY ON BELL ONLY...BELL IS FAR TOO COSTLY FOR SENIORS LIKE ME ,,,WHO HAVE FEW WAYS OF ENJOYING LIFE,,,OTHER THAN SPENDING OUR TIME ON A COMPUTOR/INTERNET ...WHICH IS FAR TO COSTLY,,,GIVEN THE SMALL PENSIONS WE ARE RECEIVING,,,I WILL CONTINUE TO  SEARCH FOR BETTER LESS EXPENSIVE  PHONE AND INTERNET SERVICES,
THANK YOU",1
255270,22-SEP-11,21-SEP-11,Karishma,,en,70.29.56.74,joseph2467@sympatico.ca,13344166,000000120034971,4,4,,5
255271,22-SEP-11,20-SEP-11,Salvador,,en,184.147.117.109,smwigmore@bell.net,13335406,000000120002928,2,1,"This installation is the second attempt to install your service.  The first installation attempt  Sat 17th Sept A95P45Q2 left my house with the installtion not completed, said he would return later that day and DID  NOT - wires hanging from basement ceiling (two sets different areas) and no e-mail account  I called Monday and Morning and second appt was made.  I am really not satisfied with this installation.  I had Bell installed at one of my clients home and it was wonderful - Beath at 403 Winchester Road, Brooklin, Ont.  The service person arrived ON Time, and the work was completed in a professional and timely manner.  The Tech also walked us through the e-mail and answered other question I had.  MY installation was not even close.  

My laptop when used on the second floor has almost no signal strength 24.0Mbps.

This installation is even more troublesome than the competition.  If there was a third choice for my internet service at this time - my home business perhaps would be better served.

The second tech was polite, courteous and did his best to help; however,having to clean up a mess from previous tech and  having to wait (20 minutes) to have his query answered (from Ingrid in Equador!!!) seems unacceptable to me.  Unlike the Brooklin Tech, John was not up-to-date on computers.  

Leaving Rogers for better service from Bell now seems to have been a fruitless endeavour.",2
255272,22-SEP-11,20-SEP-11,Sage-Fidele,,fr,74.15.229.240,benoit.forest2@sympatico.ca,13323316,000000120024588,1,1,Donner accès à du personnel plus compétent.,1
255273,22-SEP-11,21-SEP-11,Sajid,,en,74.198.9.172,tmellon@sympatico.ca,13350736,000000120052487,,2,Fed up with bell.  Will be canceling shortly. ,1
255274,22-SEP-11,20-SEP-11,Wissem,,fr,74.15.229.240,benoit.forest2@sympatico.ca,13323318,000000120020233,1,1,Donner accès à du personnel plus compétent,1
255275,22-SEP-11,20-SEP-11,Marouen,,fr,74.15.229.240,benoit.forest2@sympatico.ca,13323320,000000120020259,1,1,Donner accès à du personnel plus compétent,1
255276,22-SEP-11,20-SEP-11,Hadhemi,,fr,74.15.229.240,benoit.forest2@sympatico.ca,13323322,000000120018575,1,1,Donner accès à du personnel plus compétent,1
255277,22-SEP-11,21-SEP-11,Jessica,,en,65.92.205.19,judy.roland@sympatico.ca,13344310,000000120052375,5,5,,5
255278,22-SEP-11,21-SEP-11,Armando,,en,70.51.52.5,randjcoldrey@sympatico.ca,13348408,000000120038624,5,5,,4
255279,22-SEP-11,21-SEP-11,Maissa,,fr,74.15.202.181,jacques.brub2@sympatico.ca,13343370,000000120032804,2,2,"1è contact envoie courrier aura réponse 10 jour plus tard ?
2è contact envoyer courrier répétitif , un peut farfelue .
3è contact attende réponse mais quand ??? , le minimum serait de m,envoyer confirmation a ma demande dossier 124138621",2
255280,22-SEP-11,22-SEP-11,Jayaraman,,en,50.101.148.7,joanminnery@sympatico.ca,13343988,000000120053172,5,5,"As wonderful as it was, I just wish, with everything I have that Bell Canada had CANADIAN reps on the other end of the line.  It is very frustrating to be continually asking for words to be repeated and needing to say, ""pardon"".  While the rep was great, I have no issue, I just want to deal with an English Speaking Canadian Person whose first language is my own.  ",4
255281,22-SEP-11,21-SEP-11,Vijay,,en,174.92.54.162,carmgiorgio@sympatico.ca,13339660,000000120032070,4,5,,4
255282,22-SEP-11,21-SEP-11,Budala,,en,76.70.90.245,arid@sympatico.ca,13338532,000000120053022,5,5,Stay the course with good  customer relations,5
255727,21-SEP-11,20-SEP-11,Grace,,en,70.54.90.152,gildol@sympatico.ca,13327136,000000120009309,4,4,"For tis one contact completly satisfied .However, other conacts regardind T V and Internet was a complete disaster. I gave the lowest mark posible",3
255728,21-SEP-11,20-SEP-11,Nedra,,fr,70.31.238.120,diane.chevrette@sympatico.ca,13325534,000000120001216,5,4,rien pour le moment,4
255729,21-SEP-11,20-SEP-11,Arlene,,en,199.243.74.114,crhody@sympatico.ca,13324806,000000120009013,1,3,"Your rep was fine, the fact that I've had to call 5 times to get my final bill sorted out is total unacceptable, you sent me a refund for over payment, then sent me a bill for $$ owing and cahrges my account 3 months after I cancelled it. You're incompitant. As I said, the rep yesterday was fine, the process is ectremely flawed. Will never use Bell again even though your TV experience is better than Rogers, your customer care sucks.",1
255730,21-SEP-11,20-SEP-11,Tathiana,,en,69.159.3.124,sabkids@bell.net,13334608,000000120001386,5,5,,5
255731,21-SEP-11,20-SEP-11,Erick,,en,174.95.133.40,readinggym@sympatico.ca,13333796,000000120023790,5,5,nothing-everything was good- smart technician,5
255732,21-SEP-11,20-SEP-11,Aswathy,,en,64.231.14.21,ss.cohmer@sympatico.ca,13335530,000000120012477,3,2,"Refer me to someone more knowledgable in modems , wireless  & improving my connection since I am paying top dollar for a DSL service & recieving no better then dial-up.",3
255733,21-SEP-11,20-SEP-11,Mehdi,,fr,70.53.194.104,fgranit@bell.net,13326566,000000120012668,5,5,"Gardez des personnes comme Mehdi et donnez leur des primes, il mérite largement. Courtois, intélligent, bon analyste, va loin pour résoudre le problème sans vous raconter des histoires comme beacoup des québecois de Bell le font. Il n'est pas de Québec mais il dépasse de loin beaucoup de québecois qui travaillent pour Bell. Et j'ai eu l'occasion d'en connaitre y compris un superviseur de Montréal avec qui j'ai parlé il y a 6-7 mois.
",4
255734,21-SEP-11,18-SEP-11,Sam,,fr,207.162.27.2,chantal_louis@sympatico.ca,13298834,000000119968053,5,5,"Les accents de vos employés, lorsqu'ils parlent français, sont absolument abominables! Ce n'est pas normal de devoir faire répéter de 2 à 3 fois afin de comprendre une question du genre : ""Vous allez bien?"". Malgré tout il était très compétant une fois que j'ai eu compris ses commentaires...",5
255735,21-SEP-11,20-SEP-11,Charles,,en,64.229.4.194,j.luong@sympatico.ca,13328098,000000120017515,5,4,,4
255736,21-SEP-11,20-SEP-11,P Senthil,,en,174.91.123.62,lrhone@sympatico.ca,13330600,000000120002730,1,1,Investigate to learn that there was an outage in the area.,3
255737,21-SEP-11,19-SEP-11,Hency,,en,174.95.154.136,jadedesigns@sympatico.ca,13312214,000000119977207,5,5,Bell  did everything right. I received my replacement modem in ONE day. Thank you,5
255738,21-SEP-11,20-SEP-11,Ameer,,en,174.88.176.202,peteroallen@sympatico.ca,13333164,000000120008595,5,4,"the reason I put only ""yes"" for no.2  yesterday I reopened the computer and could not access Outlook or Explorer. Today they are working. Why?",5
255739,21-SEP-11,20-SEP-11,Edward,,en,64.228.88.198,mel.pereman@sympatico.ca,13331572,000000120009500,5,4,,4
255740,21-SEP-11,19-SEP-11,Jordan,,en,184.144.41.61,jim.coke@sympatico.ca,13312674,000000119990623,5,4,Waiting times too long. ,4
255741,21-SEP-11,19-SEP-11,Alexandre-Hugo,,en,184.144.41.61,jim.coke@sympatico.ca,13312676,000000119990308,5,5,,4
255742,21-SEP-11,20-SEP-11,Edwin,,en,69.156.88.127,shudak@sympatico.ca,13335214,000000120008850,5,4,"Name tags would be great,,,really her name was Edwin?",5
255743,21-SEP-11,15-SEP-11,Gerardo,,en,67.69.154.67,pgdeg@sympatico.ca,13271652,000000119891527,1,1,HAve rep to install show up between 8 and 12 as scheduled or call if he had to cancel...this on mon 19th and same thing happened on Wed 21,1
255744,21-SEP-11,19-SEP-11,Methil,,en,67.69.154.67,pgdeg@sympatico.ca,13317358,000000119983640,1,1,show up when customer told appt made...have re-booked forThur  22 8-12 noon...3rd time lucky???I hope so,2
255745,21-SEP-11,16-SEP-11,Chantal,,en,69.159.87.75,rwgordon@sympatico.ca,13285812,000000119916213,4,4,,4
255746,21-SEP-11,20-SEP-11,Asha,,en,70.49.134.126,bjboyd@sympatico.ca,13323488,000000120016419,5,5,"The woman I talked to (I think her name was Asha) was very determined to solve my problem, and although it took us close to an hour, she finally solved it.  I was delighted!  She was a lovely person to work with, and she lowered my frustration level right from the beginning (which was VERY high - I had had no phone or Internet for over 24 hours).

Congratulations to a wonderful employee!",5
255747,21-SEP-11,20-SEP-11,Karen,,en,174.88.244.6,maureen27@bell.net,13331392,000000120022329,5,5,I am totally satisfied with how my issue was handled.,5
255748,21-SEP-11,20-SEP-11,Jean,,en,174.93.62.146,joekamal@sympatico.ca,13328940,000000120022860,5,5,,4
255749,21-SEP-11,20-SEP-11,Eya,,fr,69.156.85.177,rchervaz@sympatico.ca,13333754,000000120016184,5,5,Avoir confirmation par écrit de certaines opérationsmqui me permettent de résoudre mon problème par moi même,4
255750,21-SEP-11,19-SEP-11,Rey,,en,67.68.41.148,cameron.j@sympatico.ca,13307828,000000119993479,5,4,,4
255751,21-SEP-11,16-SEP-11,Melinda,,en,184.151.63.221,vickie.bouman@sympatico.ca,13287408,000000119922542,5,1,"Melinda was awesome in her assistance. My problem is with another department of Bell and me getting wrong information from a Bell salesperson. Now I have a huge expensive problem on my hands for which I don't yet have a solution.Right now, I hate Bell!!!!!",2
255752,21-SEP-11,16-SEP-11,Sandra,,en,74.15.250.192,a_lbury@sympatico.ca,13275442,000000119916555,3,4,"kept too long on hold, my son kept me amused dancing to the music while on hold. occasionally the operator has a hard time figuring out where my account  is and I am asked often asked  if i am a new customer for internet service. seem to be pushed on to another rep and there is always hold time between each.  Took at least 15-25 minutes being on hold before a rep was available. and one time when I was talking to a rep i was cut off.  I mentioned to the rep I talked to the next day that I was not called back, and it was noted that the previous rep tried to call back 2 times ...well my phone didnt ring.  I always feel very frustrated after calling there, which probably makes me very short tempered with the rep.  I know that they do not have much control over what they do there, and they are usually very helpful. But it takes toooooooo long to resole issues.  I hate calling there, and I am seriously thinking of pulling all of my services and going elsewhere.",1
255753,21-SEP-11,20-SEP-11,Salvador,,en,76.64.35.131,precyluv@bell.net,13333400,000000120002258,4,4,,5
255754,21-SEP-11,17-SEP-11,Hugo,,en,69.158.36.110,billygoathill@bell.net,13289028,000000119946719,4,4,,5
256193,21-SEP-11,14-SEP-11,David,,en,67.68.40.103,monicamatthews@bell.net,13256734,000000119881515,5,4,cant think of anything,4
256194,21-SEP-11,20-SEP-11,Thorat,,en,174.91.117.75,elizabethfrederick@sympatico.ca,13326134,000000120005823,5,5,,5
256195,21-SEP-11,20-SEP-11,Martina,,en,65.93.166.35,harvey.brown@sympatico.ca,13327586,000000120023253,3,3,Need to train Service Agents to speak slower and clearer.,3
256196,21-SEP-11,20-SEP-11,Bilel,,fr,69.157.130.183,landry.dany@sympatico.ca,13330016,000000120013440,4,1,,4
256197,21-SEP-11,20-SEP-11,Soumia,,fr,174.92.203.175,morin-houde@bell.net,13332070,000000120014555,5,5,,3
256198,21-SEP-11,19-SEP-11,Ajay,,en,67.68.39.39,jane.newlands@sympatico.ca,13312282,000000119979604,4,2,"I had to get a new modem and It still didn,t work. Had to call back on september 21 for a long call to India to solve the problem.I am getting pretty tired of paying for internet and not getting it for a week at a time.",3
256199,21-SEP-11,20-SEP-11,Sebastian,,en,70.49.148.24,bill.harford@sympatico.ca,13323444,000000120008523,1,1,"Why bother telling you, you guys dont listen.",1
256200,21-SEP-11,20-SEP-11,Ahmed,,en,70.52.219.229,shirmax@bell.net,13335200,000000120007639,5,5,nothing you gracly fixed my problem,5
256201,21-SEP-11,20-SEP-11,Raza,,en,70.30.35.175,nnamora@sympatico.ca,13332556,000000120007059,4,5,I had no issues. Raza was patient and resolved my issue. He also made helpful suggestions to help explain and setup my email settings more effectively. thanks,4
256202,21-SEP-11,18-SEP-11,Elizabeth,,en,74.12.145.183,k__brooks90@sympatico.ca,13301425,000000119960837,4,2,"TOLD/ASSISTED ME TO DISCONNECT MY ROUTER WHICH ""SYMPATICO"" DOES NOT LIKE TO RECOGNIZE. ",
256203,21-SEP-11,20-SEP-11,Samuel,,fr,72.10.138.80,stef_line@sympatico.ca,13335602,000000120024350,3,2,nous faire attendre moin longtemps avant de nous repondre j'ai attendu environ 10 minutes sur la ligne,3
256204,21-SEP-11,20-SEP-11,Mohammed,,en,216.254.186.39,kentner@sympatico.ca,13329628,000000120024863,5,5,,5
256205,21-SEP-11,20-SEP-11,Mariem,,fr,67.68.57.174,stejul@sympatico.ca,13335612,000000120006307,4,4,,5
256206,21-SEP-11,20-SEP-11,Ronalie,,en,174.89.118.67,dh939@sympatico.ca,13325506,000000120018974,5,5,,
256207,21-SEP-11,20-SEP-11,Gregory,,en,65.95.153.203,ray.isaacs@sympatico.ca,13333670,000000120005206,1,1,,2
256208,21-SEP-11,19-SEP-11,Troy,,en,184.146.167.150,roypettigrew@sympatico.ca,13318592,000000119988153,5,5,"
I am very satisfied with the service
that the gentleman had discussed with me.


\",5
256209,21-SEP-11,20-SEP-11,Perumalla,,en,70.55.39.42,bjohnson001@sympatico.ca,13323494,000000120004360,4,4,Their accents are hard to understand at times it s trying,3
256210,21-SEP-11,20-SEP-11,Nouha,,fr,70.29.163.22,gmathon@sympatico.ca,13327250,000000120014117,4,4,,5
256211,21-SEP-11,19-SEP-11,Ahmed Ramy,,fr,70.50.164.2,r___beaupre@sympatico.ca,13317728,000000119985262,1,1,"Se faire répondre par des gens compétent qui parle et qui comprenne le français. La première personne qui m'a répondu m'a coupé la ligne après environ 20 minutes au téléphone et j'ai été obligé de recommencer le processus et réexpliquer la raison de mon appel et èa cette instant le commis m'a donné un numéro de confirmation #1120009707, mais il n'a quand même pas pu régler mon problème. Il m'a dir qu'il avait mis une note dans mon dossier mais je ne lui fait pas du tout confiance.  Je vais encore recommencer jusqu'à temps que je sois écoeuré et que j'aille ailleur comme beaucoup d'ancien client de BELL.",3
256212,21-SEP-11,20-SEP-11,Irving,,en,174.91.116.175,bruce.burley@sympatico.ca,13323798,000000120007248,4,4,Nothing !! Irving was very helpful.  A pleasant change.,3
256213,21-SEP-11,20-SEP-11,Victoria,,fr,65.92.142.62,pierrebrochu@sympatico.ca,13333270,000000120012180,5,5,Tout a ete parfait,5
256214,21-SEP-11,20-SEP-11,Paolette,,en,70.24.160.168,tony.malakovski@bell.net,13336396,000000120001682,1,4,If I wasn't already a Bell employee with the experience that I went through I would have went to another provider. I think the process is BAD for example if I was turned down for service by entering my phone number in the system  but my next door neihbors already have highspeed service maybe this should set off an alarm and have a Bell employee look into why I've been turned down for service instead of someone from India talking nonsense about loop length. I'm a Cable tech in the heart of the city and was involved with the infurstructor for our highspeed network I understand how it all works so having said that the only way I could achieve service is if I made some call's to my conacts to get this service. Having said all this if I was not a Bell employee I would have not hesitated to go to another provider. I've always been told if the neihbor can get service so should you.,4
256215,21-SEP-11,19-SEP-11,Susy,,en,74.12.149.186,susannedpwitte@sympatico.ca,13319900,000000119990777,5,5,Change the encryption of my wireless. ,4
256216,21-SEP-11,20-SEP-11,Wayne,,en,70.50.60.121,gcroley@sympatico.ca,13326974,000000120015107,5,4,,4
256217,21-SEP-11,13-SEP-11,Rim,,fr,67.71.24.4,smcardinal@bell.net,13245728,000000119839629,5,5,,5
256218,21-SEP-11,20-SEP-11,Khaoula,,fr,70.53.192.242,pierrette.colombier@sympatico.ca,13333296,000000120009495,5,5,,5
256219,21-SEP-11,20-SEP-11,Nizar,,fr,70.48.226.252,sstroch@sympatico.ca,13335558,000000120014166,5,5,,5
256220,21-SEP-11,20-SEP-11,Rachel,,en,67.68.17.185,audreyfarrington@sympatico.ca,13323012,000000120003743,5,5,lower rates would be great,4
256221,21-SEP-11,20-SEP-11,Bryan,,en,70.30.111.70,fergusondl@bell.net,13326530,000000120002756,4,4,"Nothing, everything went well.",5
256222,21-SEP-11,20-SEP-11,William,,en,65.92.67.142,norman.cloutier@sympatico.ca,13332590,000000120008696,1,1,A tech person advised me to up my GB's when it was not necessary and my bell internet security was terminated for no reason and I depend on this for protection to all my computers.,3
256223,21-SEP-11,14-SEP-11,Richard,,en,70.31.28.94,caa101@bell.net,13249432,000000119877508,5,5,"nothing, Richard was very helpful",5
256224,21-SEP-11,20-SEP-11,David,,en,184.146.153.197,lyn31@sympatico.ca,13330726,000000120020927,5,5,,5
256225,21-SEP-11,20-SEP-11,Achref Badii,,fr,76.64.113.187,andylulu@sympatico.ca,13322646,000000120019438,1,1,,2
256226,21-SEP-11,19-SEP-11,Luis,,en,174.93.42.63,bfabian128@bell.net,13307256,000000119978743,5,5,,2
256227,21-SEP-11,19-SEP-11,Henry,,en,70.54.125.91,j.pocock@sympatico.ca,13312118,000000119993070,5,5,nothing,5
256228,21-SEP-11,20-SEP-11,Veerapuram,,en,69.157.156.69,johnfournier@sympatico.ca,13329014,000000120024850,4,4,,5
256229,21-SEP-11,20-SEP-11,Roshan,,en,205.237.34.10,thegodfreys@sympatico.ca,13336192,000000120017481,5,5,,5
256230,21-SEP-11,20-SEP-11,Emna,,fr,70.29.167.248,henri.perron@sympatico.ca,13327704,000000120006224,5,5,,5
256231,21-SEP-11,20-SEP-11,Johanna,,en,76.71.35.140,gampern@sympatico.ca,13326898,000000120003726,4,4,none,5
256232,20-SEP-11,19-SEP-11,Najoua,,fr,184.145.155.86,gabylucieroy.brien@sympatico.ca,13310704,000000119978618,5,5,Tout esr correct.,5
256233,20-SEP-11,19-SEP-11,Michael,,en,184.145.102.163,mullms@bell.net,13316352,000000119993176,4,4,,4
254782,21-SEP-11,20-SEP-11,Gilberto Jose,,en,70.27.105.36,lesley.sparks@sympatico.ca,13330178,000000120022324,5,5,"I'm annoyed when I have to phone...plus usually have press many buttons and then wait on hold to talk to someone live....please do not have cust svc rep ask me 'how are you doing today Ms Sparks?'...I'm pissed and annoyed, and disingenuous niceties annoy further.  In terms of your last question #4 on this survey how you want me to respond is not accurate...you did a good job, but I had a problem that caused me to phone...so good on cust svce...but not good as to why I had to phone in the first place.  ",4
254783,21-SEP-11,18-SEP-11,Suraj,,en,65.94.199.228,cuzzy@sympatico.ca,13299074,000000119968258,1,1,"First off my internet has been down 2 weeks. When I called in the guy told me it was just a cord from the modem that needed replacing, I called after receiving my cord on the 20th and the guy that night said I needed both modem and cord. I asked why that was not sent in the first request, he apoligized and said he would send out both modem and cord, I would like it if you had Canadians who speak clear English, not someone who does not understand a customers request. This delays satifaction and also makes me want to consider using another server for my internet usage. ",2
254784,21-SEP-11,19-SEP-11,Chris,,fr,67.68.71.178,chico1@sympatico.ca,13308198,000000119985823,5,5,.,5
254785,21-SEP-11,16-SEP-11,Hector,,en,184.144.55.106,dmarkopoulos@sympatico.ca,13278376,000000119939041,4,5,I could of been notified earlier that there were better internet plans available to me.,5
254786,21-SEP-11,20-SEP-11,Kevin,,fr,184.145.171.79,moniquerocco@sympatico.ca,13332042,000000120019898,5,5,rien,5
254787,21-SEP-11,20-SEP-11,Chaganti,,en,65.95.101.95,todg@sympatico.ca,13336358,000000120022076,3,3,fo one thing you can  get things  fixed properly the guy  had to go up and down the basment then in the end the phone didn't work I had to go else where to phone and i was very up set,
254788,21-SEP-11,19-SEP-11,Edgar,,en,67.70.107.60,mcfalls@bell.net,13315582,000000119985918,5,5,,5
254789,21-SEP-11,19-SEP-11,Vladimir,,en,67.70.107.60,mcfalls@bell.net,13315584,000000119996735,5,5,nothing could have been better.....Vladimir was awesome..outstanding,5
254790,21-SEP-11,19-SEP-11,Ramesh,,en,69.156.49.42,sharonallan@sympatico.ca,13319152,000000119989311,3,1,I had called to get the wirless password for our home. My son tried it on his ipod and it still did not work. It obvioulsy has to be another password.,4
254791,21-SEP-11,19-SEP-11,John,,en,184.145.53.138,molkan@sympatico.ca,13316152,000000119998287,4,3,,4
254792,21-SEP-11,20-SEP-11,Deepthi,,en,70.31.155.123,ronell1@sympatico.ca,13334318,000000120001131,3,1,No comments. I still have to call them up to solve my email problems. ,5
254793,22-SEP-11,21-SEP-11,Satish,,en,174.88.103.103,lara_greenlees@sympatico.ca,13345042,000000120045113,1,1,"Don't try to answer questions when you don't know the answer; fond someone who might.",2
254794,22-SEP-11,21-SEP-11,Melvin,,en,70.49.141.43,a.ratajczak@sympatico.ca,13337814,000000120027961,5,5,,5
254795,22-SEP-11,21-SEP-11,Jamel,,fr,184.144.140.77,user324@sympatico.ca,13350980,000000120048548,3,4,Difficile à comprendre votre personnel.,1
254796,22-SEP-11,21-SEP-11,Emmanuel,,en,65.92.103.184,probak118@sympatico.ca,13348186,000000120028612,4,4,,3
254797,22-SEP-11,21-SEP-11,Karina,,en,76.70.100.163,gunn2@sympatico.ca,13342700,000000120042320,5,5,,4
254798,22-SEP-11,21-SEP-11,Patricia,,en,70.26.143.60,l.sexton@sympatico.ca,13344960,000000120034051,5,4,Make your bills easy to understand.  I believe Bell makes their bills complicated so the customer does not understand what they are paying for.,3
254799,22-SEP-11,21-SEP-11,Alexandre-Hugo,,fr,67.68.7.78,rodicadimanagy4@sympatico.ca,13348862,000000120028390,4,,Ajustement des prix automatique par comparaison aux autres compagnies fournisseures d'internet,4
254800,22-SEP-11,21-SEP-11,Roberto,,en,64.228.213.118,lomrao@sympatico.ca,13345458,000000120036296,5,5,,5
254801,22-SEP-11,21-SEP-11,Mohamed,,fr,70.50.164.17,atanguay36@bell.net,13338612,000000120052668,5,5,Rien de mieux,5
254802,22-SEP-11,21-SEP-11,Mohamed,,fr,76.65.169.94,mlevesque1@sympatico.ca,13346804,000000120052397,5,4,Rien,5
254803,22-SEP-11,20-SEP-11,Manel,,fr,70.49.66.76,francis.vallee@sympatico.ca,13326708,000000119999541,1,1,répondre et m'explique pourquoi bell a transmis mon b1 au lieu de mon nom a tous mes courriels sourtant c est comme donner mon no de carte de crédit a tous le monde en date de aujourd hui aucunb suivi,1
254804,22-SEP-11,21-SEP-11,Caroline,,en,74.15.25.81,bomar1@bell.net,13339224,000000120027341,4,4,,4
254805,22-SEP-11,21-SEP-11,Anirban,,en,184.146.125.172,k.e.mitchell@sympatico.ca,13344428,000000120027343,5,4,I was happy with the results of my issue for the reason of my telephone call made.,4
254806,22-SEP-11,21-SEP-11,Mohamed Sabry,,fr,174.89.234.144,lucia.golea-man@sympatico.ca,13345600,000000120029280,5,5,,4
254807,22-SEP-11,21-SEP-11,Celine,,en,70.27.13.29,morvalentine@sympatico.ca,13346944,000000120028691,5,5,"nothing at all,she was very helpful,friendly and nice.",5
254808,22-SEP-11,21-SEP-11,Nizar,,en,24.202.21.230,louise.mercier1@sympatico.ca,13345512,000000120030372,5,5,,5
254809,22-SEP-11,21-SEP-11,Max,,en,174.94.116.9,cw.faulconbridge@sympatico.ca,13340400,000000120029700,5,5,do not know as all went well,5
254810,22-SEP-11,21-SEP-11,Daniel,,en,70.29.20.180,helker@sympatico.ca,13342926,000000120051653,4,4,nothing,5
254811,22-SEP-11,21-SEP-11,Nedra,,fr,70.26.223.199,tremblay_n@sympatico.ca,13350846,000000120039428,5,,,3
254812,22-SEP-11,16-SEP-11,Raouf,,fr,70.52.101.244,roger.guay2@sympatico.ca,13285614,000000119939647,4,4,,4
254813,22-SEP-11,21-SEP-11,Sivanandini,,en,70.31.249.47,jeremy.stolow@sympatico.ca,13343772,000000120029686,3,1,"The technician insisted that the problem was with my IMAP, not the Sympatico server.  I don't believe this, and the problem remains unsolved.  I don't think I received competent service.",2
254814,22-SEP-11,21-SEP-11,Abdul,,en,70.51.223.152,dicksons5@sympatico.ca,13341034,000000120032096,5,5,,5
254815,22-SEP-11,21-SEP-11,Elizabeth,,en,64.231.52.162,ruth.lambe@sympatico.ca,13349110,000000120038517,2,3,"I was told several times that my records needed updating, which wasn't explained to me.  Also this morning I had the same problem connecting to the internet (had to turn the modem on and off again).  A new modem may be required. I will call Bell next week if the problem persists.",4
254816,21-SEP-11,20-SEP-11,Anis,,fr,65.93.127.90,provostm@bell.net,13333422,000000120003067,3,3,,4
254817,21-SEP-11,20-SEP-11,John,,en,174.95.15.230,norzan@sympatico.ca,13332618,000000120025288,5,5,"it was perfect
fast  and couteous",5
254818,21-SEP-11,20-SEP-11,Sebastian,,en,69.157.156.69,johnfournier@sympatico.ca,13329012,000000120015659,3,2,Had problem hearing the representative had a bad connection ,4
254819,21-SEP-11,20-SEP-11,Alfredo,,en,64.231.113.134,arditti@sympatico.ca,13322860,000000120025747,1,1,,1
254820,21-SEP-11,19-SEP-11,William,,en,174.91.122.174,mary201@sympatico.ca,13315398,000000119991400,5,5,nothing,4
255283,22-SEP-11,20-SEP-11,Edwin,,en,70.54.61.45,davekey@sympatico.ca,13325136,000000120004783,5,5,"if you could have notified me by e-mail,that there was
or could be an outage to the service. I would not have need a service rep at all, and I would not have spent 2hrs trying to find the problem at my end. Next time there is any thing wrong I will call service first",2
255284,22-SEP-11,21-SEP-11,Suresh,,en,70.31.42.14,ruth.al@sympatico.ca,13349108,000000120043465,5,5,nothing,4
255285,22-SEP-11,21-SEP-11,Moez,,fr,65.94.11.76,norep@sympatico.ca,13347498,000000120049973,4,2,"prendre le temps de revérifier les actions prises

bien expliquer aux conseillers que nous ne sommes pas tous des experts en ordi

je suis un nul en ordi mais tout de même nous nous sommes bien compris",5
255286,22-SEP-11,21-SEP-11,Issam,,fr,65.94.11.76,norep@sympatico.ca,13347496,000000120050952,5,5,problème règlé totalement,5
255287,22-SEP-11,21-SEP-11,Rachel,,en,76.64.224.71,barlew2@sympatico.ca,13338822,000000120031293,4,5,the price was right but it did take time. satisfied,4
255288,22-SEP-11,21-SEP-11,Kevin,,en,216.121.187.174,minnes1@sympatico.ca,13346740,000000120035688,5,4,nothing,3
255289,22-SEP-11,20-SEP-11,Priyanka,,en,70.29.46.55,magda.goodberry@sympatico.ca,13330900,000000120012763,5,2,Nobody could have done anything differently...my computer wasn't cooperating so the technician was unable to help me!  I will get someone to see what's up with my computer then call back!  Thanks,4
255290,22-SEP-11,13-SEP-11,Mohamed Amine,,fr,70.48.95.174,audioson@sympatico.ca,13234444,000000119854179,4,4,,4
255291,22-SEP-11,21-SEP-11,Pascal,,en,67.193.23.69,suroy@sympatico.ca,13350262,000000120047890,5,5,"If Pascal is Bell Agent ID 1754516, I am indeed delighted with his efficiency and amiability; he is a terrific asset to Bell. However, he was the second agent I spoke to on that call; the first one left me on hold over 30 minutes and then my call reverted to main menu. I was very anoyed but thankfully Pascal saved the day.",4
255292,22-SEP-11,21-SEP-11,Arbi,,fr,76.69.183.174,jeo.guay@sympatico.ca,13343768,000000120029483,4,4,,4
255293,22-SEP-11,21-SEP-11,Mauricio,,en,64.231.51.185,judith.bourke@sympatico.ca,13344294,000000120042874,5,5,"Nothing, it was 100% better than previous experiences dealing with someone in India.  Thank you.",5
255294,22-SEP-11,20-SEP-11,Jamel,,fr,76.65.177.136,jac.labois@sympatico.ca,13328148,000000120018615,5,5,,4
255295,22-SEP-11,21-SEP-11,Melissa,,en,216.208.57.5,cocogo@sympatico.ca,13340206,000000120031468,5,4,"i was trying to access my internet usage in my bell website since last thursday sept15th. after numerous call and chatting with bell reps i perusued to get it fixed. bell reps did not know that there was problems with certain customer log in pages. i think you should advise the people interacting with customers of the problems with the website somehow.  they never know what is going on adnd forward the tickets to wrong departments like in the case with my problem. it took 5 days for me to fix your problem with your reps.

not very professional",2
255296,22-SEP-11,21-SEP-11,Yosra,,fr,70.30.152.45,jacques375@sympatico.ca,13343378,000000120038026,5,5,Non.,5
255297,22-SEP-11,21-SEP-11,Anne,,en,67.193.23.69,suroy@sympatico.ca,13350264,000000120029143,1,1,"The agent was determined to follow policy,, which is understandable; however, they should be allowed some initiative to resolve problems. I finally asked to speak to a supervisor but he/she never called back so I did. Please refer to my answers to your survey about my call later in the day when I dealt with Pascal (ID 1754516)about transaction 12901995.",1
255298,22-SEP-11,21-SEP-11,Mokhtar,,fr,70.30.152.45,jacques375@sympatico.ca,13343376,000000120052545,1,1,"Avpoir unpeu d'imagination plutôt que de répéter inlassablement que ce n'était pas dans son champs de compétences. J'ai redémarré l,ordi et le problème était résolu.",1
255299,22-SEP-11,21-SEP-11,Sajid,,en,184.144.71.167,jennifer.edwards@bell.net,13343740,000000120053081,4,4,The rep had a hard time hearing me and I had a hard time understanding him.  It was quite frustrating.,3
255300,22-SEP-11,21-SEP-11,Rahma,,fr,67.71.116.55,andre_beauregard@sympatico.ca,13338306,000000120027345,5,5,tout à été fait correctement,5
255301,22-SEP-11,21-SEP-11,Andrew,,en,184.145.79.60,rpoulter@sympatico.ca,13349046,000000120043222,3,1,"1) Why does my 2 mb service run at 20 kilobits? It is the service provided by Bell. The antenna has a line of sight to the tower.
2) I should not have to reset the power every couple of days. I have tried resetting and reconnecting everything. The cure for no service is removing and re-inserting the RJ45 antenna cable plug   (Bell supplied) into the power unit jack (Also Bell supplied).
I have designed, built, installed, modified, upgraded, and removed Bell equipment for over 35 years. Check my retiree discount.",2
255302,22-SEP-11,21-SEP-11,Lucas,,en,174.95.48.143,paul.raphael@sympatico.ca,13347816,000000120037043,4,4,,3
255303,22-SEP-11,21-SEP-11,Lilian,,en,174.95.48.143,paul.raphael@sympatico.ca,13347818,000000120037705,4,4,,3
255304,22-SEP-11,21-SEP-11,Sarry,,en,74.14.100.36,lmoran@sympatico.ca,13345420,000000120050908,5,5,nothing,5
255305,22-SEP-11,21-SEP-11,Alvaro,,en,50.101.234.56,georgekytayko@sympatico.ca,13342300,000000120045271,5,5,Nothing.Problem was solved and the service was very good,5
255306,22-SEP-11,21-SEP-11,Manel,,fr,184.151.127.173,jeanpierre53@sympatico.ca,13343686,000000120031104,4,4,,4
255307,22-SEP-11,20-SEP-11,Nora,,en,184.144.37.184,mdhayes@sympatico.ca,13331526,000000120018989,1,1,"provided answers why this problem continues to happen, and compensate me for my time to correct your problem.  Your customer service agent had no view into the problems logged by your technical group. Even after being transfered by tech to customer service, she agent # XZ767 Jadine refused to aknowledge a problem and credit me for time lost and impacts to correct it.  ",1
255308,22-SEP-11,18-SEP-11,Wassim,,fr,50.100.105.35,danielle_dumas@sympatico.ca,13299146,000000119966534,4,4,Je perd internet souvent et aimerait bien avoir TVA SPORT ,3
255309,22-SEP-11,21-SEP-11,Gloria,,en,74.12.44.219,porthopechick@sympatico.ca,13348126,000000120029339,4,1,"call me back and fix it.
Still having the same issue, I called in again, told the tech it is still not working, should be receiving a call from the tech.",
255310,22-SEP-11,21-SEP-11,Seshadri,,en,174.95.153.51,haroldbachan@bell.net,13342810,000000120028907,4,4,"You are doing just fine at present, just
keep up the good work, and everyone would
be happy.",5
255311,22-SEP-11,21-SEP-11,Divya,,en,64.228.158.251,tonymiles@sympatico.ca,13350794,000000120028883,4,4,"My experience was totally satisfactory and I cannot think of any improvement that could have been made.The lady who handled my enquiry was polite, clear in her instructions and very professional.",5
255312,22-SEP-11,21-SEP-11,Sihem,,fr,65.92.169.87,forcier.avc@sympatico.ca,13341980,000000120041292,3,1,"votre service est tres ordinaire contenu du service, vos tarifs sont arbitraire",1
255313,22-SEP-11,21-SEP-11,Ameer,,en,70.53.221.157,bernard_18@sympatico.ca,13338996,000000120029346,5,4,,5
255755,22-SEP-11,20-SEP-11,Jack,,en,70.31.30.201,treetop.trading@sympatico.ca,13336472,000000120005931,1,1,"Provided me with a technician whose command of English was better.  He did not respond to most of my questions, even when I repeated them and I think it was because he wasn't sure I was talking to him.  Interestingly enough he had very little accent but his vocabulary and understanding seemed limited.  I have no issue with people whose first language is not English as this applies to many of my relatives.  I do however strongly object to having to deal with support staff with whom there is difficulty communicating.  Bell needs to STOP OUT-SOURCING for their SUPPORT STAFF!!!!!",3
255756,22-SEP-11,21-SEP-11,Oliver,,en,70.26.13.145,nstanfield@sympatico.ca,13347550,000000120040687,2,1,The technician did not even try to correct my problem from his end.,2
255757,22-SEP-11,29-AUG-11,Emily,,en,76.64.227.61,tdj.franklin@sympatico.ca,13055429,000000119496473,4,4,,5
255758,22-SEP-11,21-SEP-11,Andrew,,en,74.14.2.182,dej@bell.net,13340874,000000120027657,5,5,,5
255759,22-SEP-11,21-SEP-11,Yathreb,,fr,76.64.109.40,neoshaw@bell.net,13347298,000000120035531,4,4,Pour l'instant rien,4
255760,22-SEP-11,21-SEP-11,Iris,,en,174.92.104.212,james.lyons@sympatico.ca,13343416,000000120030009,3,2,"My dissatisfaction is the result of the CSR not being able to resolve my problem.  Although she tried, it ended such that as long as the internet connection was working Bell support was not responsible for software change made my Microsoft.  Contact microsoft.  Now a day later, the problem appears to have resolved itself.",4
255761,22-SEP-11,21-SEP-11,Philip,,en,76.68.132.49,eloscerbo6@sympatico.ca,13341632,000000120038135,1,3,FOR ONE THE COST OF YOUR INTERNET IS FAR TOO EXPENSIVE AND NOT EVEN WORTH THE LACK OF ALLEGED SERVICE THEREFORE WILL CONSIDER CHOOSING ANOTHER COMPANY.,1
255762,22-SEP-11,21-SEP-11,Stephane,,en,64.235.109.66,jvg@sympatico.ca,13344406,000000120042916,4,1,,5
255763,22-SEP-11,21-SEP-11,Temsu,,en,174.93.53.167,kathryn.holley@sympatico.ca,13344552,000000120040455,4,5,"nothing, the problem was solved",5
255764,22-SEP-11,20-SEP-11,Srinivasan,,en,76.64.148.36,ecrowley@sympatico.ca,13325968,000000120010783,4,4,felt pressured to increase cost of internet service.  The cost is now $46.95 as compared to 38.90 and I already had the bundle savings.I was told the cost would be 41.95 instead of $38.90 - I do not need extras.,4
255765,22-SEP-11,21-SEP-11,Michel,,en,65.92.15.173,ken.rutter@sympatico.ca,13344640,000000120042438,4,3,Did everything he could to solve the problem that I am told will take time to fix. ,5
255766,22-SEP-11,21-SEP-11,Irving,,en,174.91.5.33,maryzr@bell.net,13346246,000000120028786,5,5,I can't think of anything that could have been done better.  Irving was absolutely fantastic in resolving my troubles.  Very friendly and patient and knowledgable.  I felt like giving up on myself but he persevered and resolved the problem.  I was very grateful for his efforts.  ,5
255767,22-SEP-11,21-SEP-11,Meher,,fr,76.71.224.232,fannybourque1@sympatico.ca,13341846,000000120037455,4,4,,4
255768,22-SEP-11,21-SEP-11,Genevieve-Marie,,fr,67.68.208.182,cr-kelly@sympatico.ca,13340322,000000120041014,5,5,tout est parfait,5
255769,22-SEP-11,21-SEP-11,Philo,,en,184.146.153.35,teresa43@sympatico.ca,13350526,000000120052421,5,5,"just wanted to say at 10;16 I thought i was talking to woman named sanan",5
255770,22-SEP-11,21-SEP-11,Christopher,,en,184.146.153.35,teresa43@sympatico.ca,13350528,000000120043171,4,4,,5
255771,22-SEP-11,20-SEP-11,Priya,,en,64.228.88.181,gerfurlong@sympatico.ca,13327056,000000120009778,3,4,Provide a service where the employee's first language is english.  While the employee with whom I spoke tried to speak english the quality of the telephone connection made understanding her difficult. I strongly suggest you base the service in Canada not India.,2
255772,22-SEP-11,21-SEP-11,Brittany,,en,209.171.47.7,brandonclaus@sympatico.ca,13339294,000000120049422,4,1,"I was asking for Call Display to be added to my account for the same price i am paying now on my home phone.  I was told this wasn't possible, and I would have to pay $10/month for it.  $10/month seems high for call display service on a home phone.  Especially since I have been a loyal client for 10 years and I have all my business with you.  Internet, home phone, cell phone, and television.",
255773,22-SEP-11,21-SEP-11,Karen,,en,184.145.92.82,jamiecarroll@sympatico.ca,13343438,000000120036254,4,3,Bell made a switch in the service unannounced which caused havoc with my business internet service!! Not impressed with Bell... your rep was fine!,2
255774,22-SEP-11,21-SEP-11,Haykel,,fr,69.159.93.175,pierre.thomas2@sympatico.ca,13348032,000000120052649,3,4,Rien de plus que ce qui a été fait,5
255775,22-SEP-11,21-SEP-11,Leni,,en,70.53.131.191,pamandjohn@sympatico.ca,13347696,000000120040721,5,5,?,5
255776,22-SEP-11,20-SEP-11,Walter,,en,70.27.125.85,desmond.mackey@sympatico.ca,13325450,000000120015665,5,5,,4
255777,22-SEP-11,21-SEP-11,Shirin,,en,199.43.179.254,richardungaro@sympatico.ca,13348670,000000120051727,5,5,,5
255778,22-SEP-11,21-SEP-11,Rey,,en,70.55.30.110,alan.kerstenbeck@sympatico.ca,13338042,000000120049603,4,4,Improve the quality and output volume of the voice microphone the service rep speaks into. (Often hard to hear what he was saying.),2
255779,22-SEP-11,21-SEP-11,Afef,,fr,184.145.175.63,jean.fortin10@bell.net,13343648,000000120033198,5,5,adéquat,5
255780,22-SEP-11,21-SEP-11,Tayssir,,fr,184.145.175.63,jean.fortin10@bell.net,13343646,000000120033641,5,5,adéquat,5
255781,22-SEP-11,21-SEP-11,Kevin,,en,67.71.21.95,chuckrichard@sympatico.ca,13340054,000000120030055,5,5,,5
255782,22-SEP-11,21-SEP-11,Mir,,en,174.91.175.48,palocking@sympatico.ca,13347694,000000120047980,5,4,,5
255783,22-SEP-11,21-SEP-11,Diddharth,,en,65.93.140.239,jandb@bell.net,13343446,000000120049989,4,4,,4
255784,22-SEP-11,20-SEP-11,Srinivasan,,en,70.54.61.138,bshele@sympatico.ca,13323844,000000119999070,5,4,"Same as last time I had a modem puke and die.
 WHY CAN'T I JUST TAKE THE DEAD ONE TO THE NEAREST ""BELL"" STORE AND EXCHANGE IT?

I'm sorry that it makes sense to me and not ""BELL"" but that way no courier fee's and the customer gets the modem ASAP.It worked out this time my wife was home when courier arrived. Last time I ended up driving to depot in Pickering (35km ?) or be without till the following week and take the Monday off to wait for PuroLATEr. 

The call centre people both oversea's and the techie from Toronto were great. They get excellents across the board.

The wait time to actually get to spek to them was too long though.

",4
255785,22-SEP-11,21-SEP-11,Marc,,en,69.159.3.177,melanie106@sympatico.ca,13346450,000000120035324,5,2,My inquiry was not part of his job.,4
255786,22-SEP-11,21-SEP-11,Shobha,,en,74.14.149.38,lmdefields@sympatico.ca,13345414,000000120050644,1,1,Get people who can speak and understand ENGLISH .Why cant you have people in Canada to look after your customers.PERSON I TALKED TO I THINK WAS CLUELESS ABOUT WHAT MY PROBLEM WAS.,2
255787,22-SEP-11,21-SEP-11,Sergio,,en,76.68.95.72,sylviamiles@sympatico.ca,13350342,000000120049216,4,4,nothing,4
256234,20-SEP-11,19-SEP-11,Luis,,en,74.14.147.241,ablynn@sympatico.ca,13305862,000000119988142,5,5,I also had a question for Bell Internet Security Services.Notice. You have not used your service for more than 30 days. Bell Internet Service needs to validate your subscription. I have called twice and asked this question and it got lost in translation. Still do not have an answer to this matter. Have not called about it again.This comes up every time I turn on my computer. ????????  ,3
256235,20-SEP-11,16-SEP-11,Michel,,en,174.89.64.217,dcmr9@sympatico.ca,13278062,000000119930773,3,3,"#1:Talk to a person rather than a computer on the initial call.
#2:Work with someone from Canada not from India, etc.
",3
256236,20-SEP-11,15-SEP-11,Manel,,fr,50.100.111.210,jeanmarchand@sympatico.ca,13267441,000000119889215,3,4,,4
256237,20-SEP-11,19-SEP-11,Prego Junior,,fr,69.157.227.158,lindav@sympatico.ca,13314350,000000119998047,5,5,"Difficile de faire mieux... J'ai eu un excellent service.  Votre représentant a été d'une patience et d'une gentillesse remarquables.  Félicitations
Pour votre service a la clientèle

 
",5
256238,20-SEP-11,19-SEP-11,Chenrup,,en,65.93.162.29,pvbeauchamp@sympatico.ca,13317644,000000119990015,4,3,,5
256239,20-SEP-11,19-SEP-11,Mohamed,,fr,74.12.228.60,turgeon.villeneuve@sympatico.ca,13320656,000000119977955,3,3,Temps d'attente très long pour passer à ce service et aucune assurance quant à la livraison du modem,4
256240,21-SEP-11,20-SEP-11,Walter,,en,70.52.216.159,cuhrin@sympatico.ca,13324848,000000120005432,4,5,english language could have been cleaer,4
256241,21-SEP-11,20-SEP-11,Lamya,,fr,70.55.65.206,yghali@sympatico.ca,13337212,000000120002410,4,2,rien de speciale seulement moi je devrais avoir un cable pour que vous puissiez vous connectez. ,4
256242,21-SEP-11,20-SEP-11,Lukasz,,en,70.54.62.76,hjback@bell.net,13327762,000000120006022,3,1,I was passed on to microsoft and that it was their problem,3
256243,21-SEP-11,20-SEP-11,Samia,,fr,174.93.220.178,henodine@sympatico.ca,13327700,000000120014266,5,5,rien du tout sauf que ces tres desagreable de tout le proceder pour rejoindre un agent tres tres long,5
256244,21-SEP-11,20-SEP-11,Carlos,,en,70.31.21.84,mcateer15@bell.net,13331464,000000120025499,5,5,service ok,5
256245,21-SEP-11,20-SEP-11,Jack,,en,76.71.78.177,reneedye@sympatico.ca,13333900,000000120015647,4,4,,4
256246,21-SEP-11,20-SEP-11,Divya,,en,184.144.54.207,plumia@sympatico.ca,13333334,000000120013686,5,4,"I had to have my son take over the phone as I am hard of hearing. In future all reps should talk louder if
necessary. ",5
256247,21-SEP-11,20-SEP-11,Shawn,,en,70.29.124.90,ronandcarol786@sympatico.ca,13334314,000000120021389,5,5,,5
256248,21-SEP-11,20-SEP-11,Mahesh,,en,208.97.73.90,ronald.cass@sympatico.ca,13334300,000000120005941,5,5,,5
256249,21-SEP-11,20-SEP-11,Priyanka,,en,65.92.147.250,weinerb@bell.net,13336978,000000120001619,5,5,"I had a problem hearing her on the phone.
Everything else was great.",5
256250,21-SEP-11,20-SEP-11,Jamila,,fr,65.92.169.192,mboudreau49@sympatico.ca,13331448,000000120007152,4,4,,5
256251,21-SEP-11,20-SEP-11,Casey,,fr,174.92.225.19,adupuis4@sympatico.ca,13322180,000000120015144,4,5,,5
256252,21-SEP-11,20-SEP-11,Radhia,,fr,174.92.225.19,adupuis4@sympatico.ca,13322182,000000120013605,5,5,,5
256253,21-SEP-11,20-AUG-11,Ronda,,en,66.46.25.250,galyna.martchouk@sympatico.ca,12961067,000000119309368,1,1,"Please read carefully my Sept/15 email to the Executive Office - nothing got resolved yet, & I didn't call your office anymore since that day. How can bell stay in business when hiring such incompetent & useless workers?",1
256254,21-SEP-11,20-SEP-11,Ghislain,,fr,174.91.232.110,perlou29@bell.net,13333128,000000120014830,5,5,,5
256255,21-SEP-11,20-SEP-11,Yves,,fr,70.53.186.14,tessier.lalonde@sympatico.ca,13336136,000000120005423,4,4,C'était o.k.,4
256256,22-SEP-11,20-SEP-11,Mohammed,,en,69.159.65.154,smbduce@sympatico.ca,13335360,000000120002825,5,4,Mohammed was great.  She persisted until the problem was resolved.  She was helpful and it was a very positive experience for me.,4
256257,22-SEP-11,21-SEP-11,Mary ruksana,,en,70.48.68.5,jbpihl@sympatico.ca,13343558,000000120045804,4,5,,4
256258,22-SEP-11,21-SEP-11,Marco,,en,65.92.78.95,james.hadden@sympatico.ca,13343410,000000120045289,5,5,"Not a thing, the help was excellent",5
256259,22-SEP-11,21-SEP-11,Afef,,fr,174.93.135.95,jocelyne.choquette@sympatico.ca,13344010,000000120030515,4,5,Que je puisse envoyer des documents de plus de 20 MO !!!,5
256260,22-SEP-11,21-SEP-11,Emely,,en,64.235.109.66,jvg@sympatico.ca,13344408,000000120041666,4,1,,5
256261,22-SEP-11,21-SEP-11,Sudheer,,en,184.148.180.26,doug.james@sympatico.ca,13341320,000000120048582,2,1,Fix the problem,3
256262,22-SEP-11,21-SEP-11,Yosra,,fr,70.55.117.76,moustache86@bell.net,13346962,000000120035145,5,4,,5
256263,22-SEP-11,21-SEP-11,Samantha,,en,70.48.213.190,gmav@bell.net,13342506,000000120041385,5,5,"Take better care of your loyal customers especialy the seniors who have a low income. Don't raise every other month their bill and don't make them call to ask for better rates so they can meet their ends and have a little entertainmentlet in their life.Believe me we seniors are proud and is degrating to do that so often. A company so big as Bell Canada can afford to do that. Thank you and I hope I will stay like that for the next 12 months, if I still be living at home and be alive. Thank you for your time ",4
256264,22-SEP-11,20-SEP-11,Timothy,,en,70.31.99.170,hschweig@sympatico.ca,13327844,000000120013152,5,5,,5
256265,22-SEP-11,16-SEP-11,Vikram,,en,70.54.68.102,joyceadams@sympatico.ca,13281270,000000119921913,5,5,Nothing,5
256266,22-SEP-11,21-SEP-11,David,,en,64.231.63.130,jwdd@sympatico.ca,13344412,000000120039483,4,5,,4
256267,22-SEP-11,20-SEP-11,Sharmila,,en,70.53.45.21,p.stager@sympatico.ca,13332816,000000120000010,,,"To the best of my knowledge I was not informed that technical changes had been so that when Bell/Sympatico was acting as an outgoing server for a third party account, the message would appear to come from the Sympatico account. This created as situation where incoming messages were not received -- because they were going to an account that is not monitored. I was unable to make changes to accounts and servers that would address this situation. At least one customer representative was also unaware of the changes and tried fruitlessly to assist in resolving the address problem. ",4
256268,22-SEP-11,21-SEP-11,Sana,,fr,69.157.172.143,maria140958@bell.net,13346016,000000120032172,3,2,"Changer ma coupole pour qu'elle soit moins sensible aux intempéries, cause de mon appel. Je perd souvent le film que je regarde et je trouve celà très, très frustrant au point de vouloir sérieusement changer de fournisseur.",1
256269,22-SEP-11,21-SEP-11,Krishnan,,en,174.91.49.24,judith.katz072@sympatico.ca,13344296,000000120051608,5,5,,5
256270,22-SEP-11,21-SEP-11,Mario,,en,184.144.25.42,gtysc@sympatico.ca,13342684,000000120030307,3,4,Understand fully my concern and respond accordingly,4
254821,21-SEP-11,20-SEP-11,Anis,,fr,76.67.188.168,LDaw@bell.net,13321824,000000119999772,1,1,"ne pas parler avec vitesse, et donner la chance a se faire entendre, sans se sentir que on prends trop de son temps.",3
254822,21-SEP-11,15-SEP-11,Jamie,,en,76.65.6.137,dsgidan@bell.net,13264982,000000119910254,1,1,Not cancelling my account in the first place.  Not changing my emails out so that the Bell.net is showing and not my corporate email address - - - Looks like that was done in the spring and I was not notified!!!  Lots of wasted time and still more to get it right!!,
254823,21-SEP-11,20-SEP-11,Irving,,en,70.54.61.102,andrew.dev@sympatico.ca,13322616,000000120004774,4,4,none,3
254824,21-SEP-11,20-SEP-11,Lise,,en,174.95.16.189,hwyc@sympatico.ca,13327910,000000119999713,1,2,"What's on my confirmation email is not what I thought I have ordered.
I called back in 10 min; ended up talking to a different rep.  And they can do NOTHING because the order is ""working it way"" thru the system !!!",1
254825,21-SEP-11,20-SEP-11,Radhia,,fr,74.12.228.5,gisel.st@sympatico.ca,13327198,000000120018762,5,4,"J'aimerais comprendre pourquoi on nous charge le prix d'un Ko en trop lorsque nous n'avons même pas utilisé 1/4 d'un Ko. Autrement dit, c'est 2,50$ de l'octet en trop, non pas du kilo-octet. C'est à y penser, non ?",4
254826,21-SEP-11,20-SEP-11,Pascal,,en,174.89.176.213,moises.gonzalez060@sympatico.ca,13331992,000000120009649,5,4,The waiting call is too long.,4
254827,21-SEP-11,19-SEP-11,Raouf,,en,184.144.170.51,magnafountain@sympatico.ca,13314928,000000119990391,2,1,j ai appellee 4 fois pour reparer mon couriel j ai demandee de transfere a montreal pour avoir un language francais ,1
254828,21-SEP-11,20-SEP-11,Fatma Sawcen,,fr,65.94.3.101,as.cliche@sympatico.ca,13322904,000000120002179,4,4,,4
254829,21-SEP-11,19-SEP-11,Nelson,,en,70.31.76.134,samarjit@sympatico.ca,13318814,000000119996311,4,4,"I was impressed that this agent actually LISTENED to the continuing problems I have had with the service, and they actually tried to figure out the issue, without wasting my time with technicians coming to my house.  ",3
254830,22-SEP-11,21-SEP-11,Maimouna,,fr,174.93.243.177,robert.jeanson@sympatico.ca,13348786,000000120031540,4,4,Avoir des suggetions de votre part pour de meilleur tarif aux abonnés depuis plusieurs années.,3
254831,22-SEP-11,20-SEP-11,Kate,,en,69.157.45.186,abeyzaei6@sympatico.ca,13322082,000000120022734,2,2,"I feel that Bell keeps increasing prices on TV/Internet services on a regular basis.  Also, Bell does not notify the customers of the price increases beforehand.  I find this very inappropriate.  There have been several price increases since I switched to Bell Fibe TV/Internet and I am not satisfied with the service.  I am getting good offers from other companies and am thinking of switching over to another provider.",1
254832,22-SEP-11,12-SEP-11,Madhu,,en,209.226.175.33,r.a.boyer@sympatico.ca,13229488,000000119828114,1,1,I had a total of 4 calls most to India call centers cant understand accent they get upset when I cant understand them the trouble is not my computer but the network its full and with only dial up very upsetting only 10Km from town no cell or DSL Im sad to say Im a retired Bell tech very poor service no direct call to normal speaking person bell does not care about giving good service only profits ,1
254833,22-SEP-11,21-SEP-11,Cheryl,,en,207.236.90.177,ferrari1@sympatico.ca,13341926,000000120043650,4,4,,5
254834,22-SEP-11,12-SEP-11,Souhail,,fr,70.48.110.94,mar.millette@sympatico.ca,13226958,000000119825588,5,5,Améliorer l'accès au service de soutien en réduisant la durée de l'attente,4
254835,22-SEP-11,20-SEP-11,Melanie,,en,76.65.184.139,rampkamp@sympatico.ca,13333632,000000120000102,5,4,,5
254836,22-SEP-11,19-SEP-11,Jayaraman,,en,70.29.33.29,milledge@sympatico.ca,13315932,000000119992625,3,4,"This was my third call in a week about the same problem. The last representative suggested that if the problem reoccurred, I probably needed a new modem. I told this to this rep, but still needed to spend close to a half-hour trying various unsuccessful fixes before he agreed that I needed a new modem. It would be far less stressful for me if a rep could/would review the notes from a previous contact (apparently not available to him when I called) so that neither of us needed to waste time coming to a conclusion that had already been reached in an earlier very long (about an hour) telephone conversation.",3
254837,22-SEP-11,20-SEP-11,Niyaz,,en,65.92.68.187,wstewart77@bell.net,13337132,000000120016506,4,5,nothing,4
254838,22-SEP-11,21-SEP-11,Chantal,,en,70.53.103.138,jarimer@sympatico.ca,13343482,000000120031945,5,4,less waiting time .,5
254839,22-SEP-11,21-SEP-11,David,,en,76.65.32.4,peterrieser@sympatico.ca,13347954,000000120034344,1,1,"I would really like to explain my situation. The service I have received is terrible.

Please, call me at:
416-844-6906

Peter Rieser",1
254840,22-SEP-11,21-SEP-11,Lotfi,,fr,70.29.140.243,guy2167@sympatico.ca,13342710,000000120046871,3,3,je vais faire un essait pour améliorer mon internet trop lent ,3
254841,22-SEP-11,21-SEP-11,Jazel,,en,184.144.26.76,starrdragon@bell.net,13350078,000000120042903,5,5,"Inform new costumers of all your package deals appon signing up for your services.
You do have great deal packages. Thank you for your understanding my possion! ",5
254842,22-SEP-11,20-SEP-11,Kalyca,,en,70.49.247.29,kgpratley@sympatico.ca,13329686,000000120002314,5,5,can't think of anything,5
254843,22-SEP-11,21-SEP-11,Elijah,,en,174.92.114.113,robert.sandraharris@sympatico.ca,13348800,000000120051451,4,4,,4
254844,22-SEP-11,21-SEP-11,Salma,,fr,76.67.200.63,bernard037@sympatico.ca,13338994,000000120038851,4,,"il y a des erreurs de facturations sur mon compte assez souvent , mais pour le soutie  thecnique c est ok +",4
254845,22-SEP-11,21-SEP-11,Gloria,,en,74.14.51.142,jross008@sympatico.ca,13344250,000000120036945,1,1,Offer a solution to my problem,1
254846,22-SEP-11,21-SEP-11,Aqeel,,en,65.95.212.243,djcarey@sympatico.ca,13341086,000000120051593,5,5,,5
254847,22-SEP-11,21-SEP-11,Amy,,en,76.68.112.98,ayrem@bell.net,13338688,000000120036917,5,4,keep my intrenet up to the speed that I was paying for.,4
254848,22-SEP-11,21-SEP-11,Grace,,en,64.231.130.66,smuriel@sympatico.ca,13349890,000000120052969,5,5,"I was unable to comprehend the lady's accent (Grace from India,#xz533) but a wonderful and understanding lady, very friendly addressing so she did get another attendant (Bitub from India)of whom I did understand his expression much more and he also was a very great helper. Thanks to the both of them !!! ",5
254849,20-SEP-11,19-SEP-11,Arun,,en,76.64.137.59,gbahaban@sympatico.ca,13310846,000000119995306,5,5,there isn't.,5
254850,20-SEP-11,19-SEP-11,Tyrone,,en,70.50.112.4,moetessier@sympatico.ca,13316114,000000119972436,5,5,,4
254851,20-SEP-11,18-SEP-11,Shakeel,,en,74.14.153.244,dandkklein@sympatico.ca,13299128,000000119969087,5,5,,4
254852,20-SEP-11,17-SEP-11,Reina,,en,64.229.96.112,akhouzam@sympatico.ca,13288326,000000119945291,5,5,"While I was pleasantly surprised with the outcome, the call could have been handled more quickly.",5
255314,22-SEP-11,20-SEP-11,Mohamed,,fr,67.68.6.227,malaguti@sympatico.ca,13330960,000000120008283,5,5,,5
255315,22-SEP-11,21-SEP-11,Stacey,,en,67.68.20.183,carole.daigle@sympatico.ca,13339682,000000120029948,3,,My problem is ivoicing errors . I call Bell to complain on average of every 3months because of errors on my bill. There is always an increase on the billing. It also takes at least a half hour to rectify the problem. (precious time for me)for example I explain there is an error on the Internet billing I explain this to the rep & then (15 min) & then she tells me she will transfer me to someone else. Again I exlain the problem & the she has to speak to her supervisor. It goes on & on. I am totally dissatisfied with the billing. I am at the point before opening the envelope from Bell I say what will be wrong this time. the services are okay if only the billing was better.  ,3
255316,22-SEP-11,21-SEP-11,Jose,,en,50.101.91.199,donnaspencerian@sympatico.ca,13341262,000000120051607,2,2,"Jose, himself, was helpful to the extent he could be.  However, I was told there was a power issue in Barrie (an hour drive from where I live) that was affecting my service.  I had mentioned that my problem was not new, that I had been experiencing intermittent internet  access for about two weeks.  
My service now seems to be consistent, but it was not fixed by the technicians.",3
255317,22-SEP-11,18-SEP-11,Edwin,,en,69.156.155.61,2dlyons@sympatico.ca,13297580,000000119957821,4,4,,4
255318,22-SEP-11,21-SEP-11,Sami,,fr,70.49.93.217,louise.marsan@sympatico.ca,13345510,000000120051420,5,4,,5
255319,22-SEP-11,21-SEP-11,Chad,,en,76.64.21.176,grasser@sympatico.ca,13342612,000000120038921,5,5,Can't thiink of one off thetop of my head,5
255320,22-SEP-11,20-SEP-11,Kais,,fr,174.92.218.131,isabellec@bell.net,13328036,000000120012732,4,5,,4
255321,22-SEP-11,19-SEP-11,Porushotham,,en,64.231.227.199,bjdahms@sympatico.ca,13307352,000000119987242,4,4,Increase the sound for better communication.,5
255322,22-SEP-11,21-SEP-11,Laddavanh,,en,70.54.4.124,carlenlittle@sympatico.ca,13339632,000000120043816,5,5,In the past we had horrible problems with Bell but after explaining to one of your staff things have been much better because that person took time to care.,5
255323,22-SEP-11,21-SEP-11,Med Jamel,,en,184.145.159.166,brisco.int@sympatico.ca,13339366,000000120034101,5,5,,5
255324,22-SEP-11,21-SEP-11,Stephan,,en,132.216.86.142,dr.boyd@sympatico.ca,13341356,000000120043175,5,5,,5
255325,22-SEP-11,21-SEP-11,Juan,,en,70.26.80.49,mbirmham@bell.net,13346340,000000120032927,4,4,The representative was very helpful and explained all the details. He did well considering that the problem was the first time he had encountered it.,4
255326,22-SEP-11,20-SEP-11,Deepthi,,en,67.70.203.91,dwfarrell@sympatico.ca,13325924,000000120005565,5,5,,5
255327,22-SEP-11,21-SEP-11,Kais,,fr,76.68.165.35,linda499@sympatico.ca,13345276,000000120053116,5,5,,5
255328,22-SEP-11,21-SEP-11,Elmer,,en,70.26.80.49,mbirmham@bell.net,13346344,000000120051195,5,4,"Elmer was very helpful and knowledgeable. Explained what was happening and why.
Only problem was that he could not rectify the problem due to Bell equipment problems. He passed the problem to the technician responsible with a guarantee that problem would be fixed. As of this morning the problem was fixed.",4
255329,22-SEP-11,21-SEP-11,Adam,,en,70.31.114.166,loisdwalsh@bell.net,13345448,000000120033595,5,5,"Believe me, the wonderful people at Bell have been very very helpful and so knowledgeable when I call them.  They have helped me extremely well.",5
255330,22-SEP-11,13-SEP-11,Gloria,,en,74.14.27.170,Dklauck@bell.net,13233290,000000119843105,5,5,nothing/very helpful,5
255331,22-SEP-11,20-SEP-11,Mohamed,,fr,69.159.162.217,bernard.boucher@bell.net,13323350,000000120016918,5,5,ruen de plus,5
255332,22-SEP-11,21-SEP-11,Mauricio,,en,173.34.98.16,bhltsang@sympatico.ca,13339068,000000120047751,1,1,Conversation suddenly cut off and did not call back. Improve your equipment and staff management. (Not the first time) I'd to call back and started all over again.,1
255333,22-SEP-11,21-SEP-11,Bettaib,,fr,70.53.178.104,louiseguay@sympatico.ca,13345534,000000120041314,3,4,"Regarder dans notre dossier, vous allez tout comprendre.
Téléphone le 15 sept. et le 2ième le 21 sept. 2011.",3
255334,22-SEP-11,21-SEP-11,Claude,,fr,76.71.207.173,gboyer@sympatico.ca,13342236,000000120031310,2,3,"Pas grand chose.
Je suis exténué depuis un bon moment par l'inefficacité de Bell, les nombreux services qui ne sont pas coordonnés ensemble, les sondages continuels par téléphone ou par courriel pour améliorer le service au lieu de tout simplement mettre l'énergie à l'améliorer. Ce n'est qu'une question de temps avant qu'on ne change de fournisseur.  ",1
255335,22-SEP-11,20-SEP-11,Josue,,en,69.158.141.108,bradway@bell.net,13323676,000000120020345,4,4,,4
255336,22-SEP-11,21-SEP-11,Moncef,,en,70.31.222.234,jmlamarche@sympatico.ca,13343950,000000120034869,1,3,"get rid of the employee I was dealing with. He is the most obnoxious and intolerable person i have dealt with. He has absolutely no incentive and no formation to be in customer relation. His name, MONCEF (XN332)",2
255337,22-SEP-11,18-SEP-11,Mahender,,en,70.50.185.70,paul.costello@sympatico.ca,13303356,000000119958869,1,1,"For some reason I had someone else's email account entered for giving out my password information and wanted it removed so they couldn't gain access to my email account, this has still not been taken care of and this is ongoing now for 4 days, ",1
255338,22-SEP-11,20-SEP-11,Danilo,,en,76.64.93.137,swiners@sympatico.ca,13335876,000000120025173,5,5,u did everything possible  so there is nothing u could have done different  thank you so much bell,5
255339,22-SEP-11,21-SEP-11,Maria,,en,70.50.31.222,stevedonoghue4@sympatico.ca,13350162,000000120048236,3,4,"Put me through to a representative that you can fully understand and speaks clear english, maybe someone from Canada",2
255340,22-SEP-11,21-SEP-11,Leslie,,en,76.64.2.102,skiphills@sympatico.ca,13349828,000000120033177,5,5,,4
255341,22-SEP-11,21-SEP-11,Victoria,,en,70.53.105.167,jimpark@sympatico.ca,13343872,000000120039278,5,5,nothing,5
255342,22-SEP-11,21-SEP-11,Rene Jose,,en,174.88.207.44,fwanke@bell.net,13342124,000000120036413,4,4,,4
255343,22-SEP-11,21-SEP-11,Jason,,en,70.27.43.4,jcacilhas@sympatico.ca,13343578,000000120052340,,,"it wasnt me that u dealt with, I think you have the wrong email.",1
255344,22-SEP-11,19-SEP-11,Divya,,en,70.29.122.95,hrhoffer@sympatico.ca,13311852,000000119984336,1,1,fix things.,1
255345,22-SEP-11,21-SEP-11,Adam,,en,69.158.86.149,norman.skolnick@sympatico.ca,13347512,000000120033649,3,1,He should have had the ability to fix my problem right then and there!,1
255346,22-SEP-11,19-SEP-11,Jean-Philippe,,en,76.68.16.212,krishnathapa@bell.net,13313844,000000119994674,2,3,double dipping on inter net use.  uploading and down loading.  over charging,2
255347,22-SEP-11,20-SEP-11,Saadullah,,en,174.93.27.85,cyndic@sympatico.ca,13324884,000000120008019,5,5,Not kept me on hold so long.,4
255348,22-SEP-11,21-SEP-11,Abir,,fr,65.92.38.222,nathalie.gemme067@sympatico.ca,13347220,000000120047008,5,5,,5
255788,20-SEP-11,19-SEP-11,Ann,,en,70.31.104.64,alexvoyce@sympatico.ca,13306182,000000119986016,5,4,none,4
255789,20-SEP-11,19-SEP-11,Joseph,,en,70.53.219.4,ross.revelle@sympatico.ca,13318544,000000119983536,5,5,,5
255790,20-SEP-11,19-SEP-11,Kalthoum,,fr,184.144.172.176,vrgroulx@sympatico.ca,13320994,000000119988780,2,2,"Vous m'avez chargé $16 de frais d'expédition pour un modem que je n'ai pas demandé. Je l'ai recu, j'ai été chez espace bell de rosemere, ils m'ont dit de marker refusé dur la boite et de le ramener à poste canada, se que j'ai fait, il m'est revenu par purolator, j'ai apell. bell et on m'a envoyé un label pour le ré-expédier, et vous me chargez pour ca, vous devriez me payer pour mes déplacements.....",2
255791,20-SEP-11,18-SEP-11,Patricia,,fr,174.92.95.54,dalilabel@sympatico.ca,13299102,000000119969082,,,"Ce n'est pas Patricia la représante qui 
m'a servi mais plutot Mde Harsha et Mr.
Scott. Le service était en Anglais.
J'aimerais que vous m'envoyer les futures sondages en Anglais SVP, merci",5
255792,20-SEP-11,19-SEP-11,Marc,,en,174.93.44.199,ernestp2@bell.net,13310114,000000119998633,4,4,"Nothing, everything was done to resolve my problem",5
255793,20-SEP-11,19-SEP-11,Mahesh,,en,184.144.72.101,eyebug@sympatico.ca,13310214,000000119981862,5,5,N/A,4
255794,20-SEP-11,24-DEC-08,Atkinson,,en,174.88.76.115,k.dolan@sympatico.ca,5156135,000000094709600,2,3,I would like to get rid of Bell all together.,1
255795,20-SEP-11,14-SEP-11,Noureddine,,fr,67.68.114.32,cricrilarouche@sympatico.ca,13250184,000000119882254,4,2,"ca faites effet un peu lorsque vous avez jouer dedans, mes jai encore le meme problem et cela ne regle pas la prise deffectueuse",3
255796,20-SEP-11,19-SEP-11,Krutthiga,,en,65.93.74.90,loftywings@bell.net,13314492,000000119972255,5,5,nothing,5
255797,20-SEP-11,16-SEP-11,Stephane,,fr,76.68.201.39,rosy-rose@sympatico.ca,13285710,000000119927157,5,4,"pour ce qui est de Stéphane, il a résolu mon problème, mais par contre je me suis repris à 3 reprises pour règler le problème, donc je suis très déçue.",3
255798,20-SEP-11,19-SEP-11,Amir,,fr,70.55.66.200,phalle@sympatico.ca,13317364,000000119982649,4,4,,5
255799,20-SEP-11,16-SEP-11,Oscar,,en,174.91.60.197,bevcargill@sympatico.ca,13276602,000000119933683,5,5,I was satisfied when Steve came from Tech Care he was great he answered my questions and did a great job. When I get familiar  with the lap top I am going to have instructions what Steve mentioned Thank you.,5
255800,20-SEP-11,19-SEP-11,Kyle,,en,24.150.11.242,george.wright@sympatico.ca,13310928,000000119989160,5,4,"On a totally different issue, still awaiting the availability of high speed internet servcies from Bell (DSL, fibre, whatever - but not wireless)for our address.

Alas!  am stuck with Cogeco.
",5
255801,20-SEP-11,19-SEP-11,Rey Ivan,,en,70.27.83.50,ainsworthdr@bell.net,13306058,000000119974396,5,5,nothing,5
255802,20-SEP-11,19-SEP-11,Amy,,en,206.130.174.61,pastormarjorie@sympatico.ca,13317092,000000119991392,4,4,,4
255803,20-SEP-11,08-SEP-11,Bobbi-Lynn,,en,70.24.108.104,gracelyn@bell.net,13179892,000000119746990,4,2,My experience was fine the technition couldn't resolve the problem.,3
255804,20-SEP-11,13-SEP-11,Jose,,en,76.64.161.100,thehunts5@sympatico.ca,13246410,000000119843326,4,4,I found that the sound on the phone line fluctuated.,3
255805,20-SEP-11,18-SEP-11,Moses,,en,69.157.100.51,jamesmiller2@sympatico.ca,13300816,000000119961844,2,3,"Support person ended by saying problem was due to a faulty router. He did recommend a new 2-wire modem.I bought a new router, but router help desk said router was fine, Bell's modem was faulty. New 2-wire modem arrived today(swift service) and new modem and old router are working fine. Problem fixed.",4
255806,20-SEP-11,19-SEP-11,Philip,,en,76.68.90.168,dsterk@sympatico.ca,13309710,000000119974962,3,,would be nice if one could talk to a live person right awayinstead of talking to amachine for 20 min.,
255807,20-SEP-11,15-SEP-11,Shinoj,,en,70.31.8.184,j_schneider@bell.net,13267072,000000119913915,4,4,,3
255808,20-SEP-11,19-SEP-11,Haricharan,,en,69.157.123.150,fhomolka@sympatico.ca,13310392,000000119996295,5,4,,4
255809,20-SEP-11,19-SEP-11,Revathi,,en,70.48.5.223,edward025@sympatico.ca,13309882,000000119977824,2,2,I feel it should have been someone locally that may have understood the problemy,3
255810,20-SEP-11,07-SEP-11,Walid,,fr,70.29.159.147,tremblay.jacques@sympatico.ca,13174146,000000119721084,1,1,"Engagé des technicien compétent, celui-ci riait de moi quand le lui disait qu'il faisait fausse piste et finalement j'avais raison, méchant con ! ",1
255811,20-SEP-11,17-SEP-11,Roberto,,en,64.229.67.234,rbula@sympatico.ca,13295399,000000119947383,3,2,listen to the customer more.,3
255812,20-SEP-11,19-SEP-11,Hemavathi,,en,184.147.32.209,mavnbob@sympatico.ca,13315496,000000119977675,5,5,I cannot think of anything.  Your rep was terrific,5
255813,20-SEP-11,19-SEP-11,Paul,,en,65.93.204.190,wtw4@sympatico.ca,13321296,000000119990664,5,5,,5
255814,20-SEP-11,19-SEP-11,Andrew,,en,74.14.48.9,yuant@sympatico.ca,13321436,000000119975734,5,4,"Please let customer know before the rate change or discount going to been remove.
I had Bell internet for almost ten years. I do get discount every time I call, but I do not get automatic renew or remind before hand.",5
255815,20-SEP-11,19-SEP-11,Kyle,,en,70.30.55.96,michele.challis@sympatico.ca,13315818,000000119998372,5,5,,4
255816,20-SEP-11,19-SEP-11,Balaji,,en,76.69.40.8,ruth.wallace@sympatico.ca,13318682,000000119991492,5,5,,5
255817,20-SEP-11,19-SEP-11,Ermany,,en,76.67.118.149,blanche003@sympatico.ca,13307402,000000119997071,4,5,"The first three technicians that I contacted over the past year could have corrected the problem. 
I would like to thank Mahesh very much for his dedicated effort in resolving my problem with my email.  He is the reason I am still a Bell internet customer because with all the problems that I have had with my email, telephone (still not resolved) I was ready to move to another provider.
Please be sure to thank Mahesh for me.

Blanche Richards",4
255818,20-SEP-11,15-SEP-11,Ben,,en,67.70.20.204,diane.cottage@sympatico.ca,13264680,000000119899755,4,4,"you could have given me information on any of the up to date internet services as i have been on the same plan for years and the price has gone up so much i would like to change over to another plan called essential plus as the promotion is 12 months for 26.95 and the price i now pay for essential is 41.69,",4
255819,20-SEP-11,17-SEP-11,Sondes,,fr,70.26.191.66,frangam@bell.net,13290956,000000119953910,4,4,C'était bien.,4
255820,20-SEP-11,19-SEP-11,Rain,,en,70.30.59.142,nick011@sympatico.ca,13316660,000000119992169,5,5,,5
255821,21-SEP-11,20-SEP-11,Krishnan,,en,74.15.46.160,glenn.massie@sympatico.ca,13311174,000000119998657,4,4,This was actually my second call to your service center for the same promblem. The first time your rep LIED and said it was my computor.,4
255822,21-SEP-11,18-SEP-11,Mary ruksana,,en,70.29.114.122,gk.mccourt@sympatico.ca,13300286,000000119964721,2,2,"Get a representativein Canada so that I may understand what they are saying.
I am hard of hearing and find it very difficult.",3
256271,20-SEP-11,20-SEP-11,Patricia,,en,64.231.80.143,jimmypersaud@sympatico.ca,13312708,000000119998794,5,5,"I have an ""age old"" problem which I have tirelessly complained to bell about. check your computerised records. On all occassions i have the deepest committment by the CSR that the problems would be resolved. To my accute disappointment the problem is still unresolved. I AM SICK OF THIS. I FEEL I AM NOT TREATED FAIRLY. DOES BELL CARE ABOUT THEIR SERVICE OR WHO PAYS THEIR BILLS. LETS SAY I DO NOT PAY MY BILL. YOU KNOW THE NUMBER OF ENDLESS CALLS I WILL RECEIVE. DOES BELL TAKE THE SAME TIME TO ADDRESS MY PROBLEMS? YOU JUDGE. THE INFO IS IN YOUR COMPUTER. I AM VERY HESITANT TO RECOMMEND BELL TO ANY ONE BECAUSE I AM DISSATISFIED.",
256272,20-SEP-11,14-SEP-11,James,,en,70.51.124.53,suelee013@sympatico.ca,13259776,000000119872233,1,1,"He did not understand our existing system. As a result, he sent a telephone service man instead of an internet service man. ",2
256273,20-SEP-11,10-SEP-11,Sarra,,fr,76.71.224.190,rejean.bouliane@sympatico.ca,13207952,000000119791732,5,4,,4
256274,20-SEP-11,18-SEP-11,Med Wassim,,fr,173.12.7.25,youcefb@sympatico.ca,13305284,000000119968354,4,5,C'etait parfait,5
256275,20-SEP-11,19-SEP-11,Mark Jason,,en,76.67.22.89,skampers1@sympatico.ca,13319356,000000119976350,4,4,Stop trying to force people to enter a contract with you after 30 years of loyalty,1
256276,20-SEP-11,19-SEP-11,Nawel,,fr,70.52.21.64,michelassouline@sympatico.ca,13315812,000000119980559,5,4,"J'ai eu un excellent service fourni par une personne competente, c'est une des rare fois, dans le passe, je telephone du cote anglais car j'avais un meilleur service. Si vous continuez a engage des gens competents, soyez sur de m'avoir comme client
",4
256277,20-SEP-11,04-SEP-11,Marta,,en,70.27.206.227,norman.goring@sympatico.ca,13130717,000000119646473,4,3,WHEN WE CALL - GIVE US AN ENGLISH SPEAKING PERSON!!!,3
256278,20-SEP-11,19-SEP-11,Ali,,en,76.64.211.231,bndfrank@sympatico.ca,13307442,000000119971292,3,2,tech guy refer job to cable crew to replace f2 or l2 cable because there are no good pairs of wires (probable cause of my repetitive problems).cable guy decides there is no problem and did not change cable. please change the cable.wonder why my nieghbors use cogeco.,1
256279,20-SEP-11,19-SEP-11,Latregan,,fr,69.168.139.11,alainetpaulette@sympatico.ca,13306092,000000119991044,1,1,maitre du personelle qui parle le francais comme faux et qui le metrize bien a parler et comprendre et bell a aucun respait pour un bon client,1
256280,20-SEP-11,18-SEP-11,Youssef,,fr,65.94.183.5,skyppi2@bell.net,13304380,000000119959382,5,5,"absolument rien de plus, Youssef était super gentil et il a réglé mon problème sans aucune hésitation et en un rien de temps.  Un gros merci à Youssef, un super technicien.",5
256281,20-SEP-11,19-SEP-11,Matthew,,en,65.92.188.21,terence.gallagher@sympatico.ca,13320218,000000119987985,4,3,,4
256282,20-SEP-11,20-SEP-11,Eric,,en,184.146.106.164,lritacca@sympatico.ca,13314600,000000119998819,4,5,,5
256283,20-SEP-11,19-SEP-11,Nawel,,fr,184.145.174.110,diane.racine@sympatico.ca,13309363,000000119989903,5,5,,5
256284,20-SEP-11,19-SEP-11,Ruth,,en,174.89.38.67,avross@sympatico.ca,13306892,000000119974528,5,5,,5
256285,20-SEP-11,02-SEP-11,Francine,,en,174.93.9.144,roberta.harvey@sympatico.ca,13105579,000000119607605,1,1,You could have fixed the problem,1
256286,20-SEP-11,14-SEP-11,Sofien,,fr,69.156.130.34,babinleblanc@sympatico.ca,13248688,000000119882933,4,4,,4
256287,20-SEP-11,19-SEP-11,Frank,,en,69.156.94.240,sderbyshire@sympatico.ca,13318978,000000119997600,5,5,I can't think of anything,5
256288,20-SEP-11,19-AUG-11,Med Wacef,,fr,74.15.214.188,michel.paris2@sympatico.ca,12955009,000000119300412,4,5,Tout a très bien été.,5
256289,21-SEP-11,19-SEP-11,Jan,,en,76.71.75.22,sabinadevita@bell.net,13318744,000000119983111,4,4,The customer care rep was the best that I encountered with my calls- she listened and acknowledged my dilemma and frustration- she did something about it- so I recommend that this be more the scenario in the future. ,4
256290,21-SEP-11,19-SEP-11,Henry,,en,109.207.61.189,joseph_g@bell.net,13313140,000000119981516,5,5,nothing,5
256291,21-SEP-11,20-SEP-11,Gregorio,,en,174.91.121.104,robertclement7@sympatico.ca,13334162,000000120000252,,,I was informed that a Bell Tech was to visit to check my conections from outside and no one to date has shown up.,
256292,21-SEP-11,20-SEP-11,Youssef,,fr,174.89.228.254,gabriel.landry@sympatico.ca,13326854,000000120010366,5,4,,4
256293,21-SEP-11,18-SEP-11,Nizar,,fr,184.145.252.228,denislacerte@sympatico.ca,13299328,000000119961617,2,1,Plusieurs usagers du secteur avaient le même problème. J'ai appelé pour connaître le moment du retour au service et on m'a indiqué un délai maximum de 48 heures. Le service est revenu 4 heures plus tard. L'indication aurait sûrement être plus précise mais doit relever de la réponse standard !,3
256294,21-SEP-11,20-SEP-11,Neila,,fr,69.157.180.2,desjardainsr@sympatico.ca,13325448,000000120003046,5,5,,5
256295,21-SEP-11,20-SEP-11,Mary ruksana,,en,69.158.91.123,lovemypugs@sympatico.ca,13330594,000000120016170,4,4,,4
256296,21-SEP-11,20-SEP-11,Joanne,,en,70.26.7.214,slackerjo@bell.net,13335328,000000120003838,5,5,,5
256297,21-SEP-11,21-AUG-11,Rowena,,en,206.172.0.205,rick.robert@sympatico.ca,12970945,000000119322385,5,5,,5
256298,21-SEP-11,20-SEP-11,Haythem,,en,174.93.163.170,mona.salhani@sympatico.ca,13332006,000000120008467,5,4,nothing,5
256299,21-SEP-11,20-SEP-11,Kelly,,en,76.68.80.195,john.aimers@sympatico.ca,13328962,000000120014744,2,1,Have your reps (he was nice but wrong) know better your billing procedures. Your second rep today DID know them and was responsive to my needs.,
256300,21-SEP-11,20-SEP-11,Omer Ahmed,,fr,76.69.176.8,samson.r@sympatico.ca,13334732,000000120019242,4,4,"Attente sur la ligne trop longue avant de parler à un représentant (technicien),

Ce que j'ai apprécié davantage, la langue parlée du représentant était claire et facile à comprendre.  J'ai déjà eu d'autres expériences très difficile car je ne comprenais rien du langage de celui-ci.",4
256301,21-SEP-11,20-SEP-11,Nelly,,en,70.26.12.36,hopkinsm@sympatico.ca,13327822,000000120004186,2,1,e billing is a problem:  smarten up!!!!,2
256302,21-SEP-11,20-SEP-11,Nikki,,en,70.55.177.33,mmadore000@sympatico.ca,13331944,000000120016134,4,2,"The supervisor who took over this call, 
Anne, was wonderful and she was willing and able to credit back to me all three charges on my account that were in dispute.  However, your technician could not pinpoint the origin of the problem and therefore we half expect for my problem to recur next month.  I was given a reference number for my call (Thank you, Anne!) so that I will not have to spend another hour and a half on the telephone the next time I call going back over the same details.  I fully expect to be making this same call over and over again in the months to come.  :-(",2
256303,21-SEP-11,20-SEP-11,Mario,,en,70.26.54.203,imarder@sympatico.ca,13327972,000000120020716,4,5,,4
256304,20-SEP-11,19-SEP-11,Tejaswvi,,en,184.147.231.203,wiktorm@sympatico.ca,13321162,000000119992306,3,2,been able to resolve slow internet problem,2
254853,20-SEP-11,19-SEP-11,Samuel,,en,184.147.225.132,fyfaaan@sympatico.ca,13310638,000000119997848,5,5,Not being left on hold for so long! Otherwise everything was fine.,5
254854,20-SEP-11,19-SEP-11,Asra,,fr,174.91.201.143,ampotvin@sympatico.ca,13306370,000000119982873,1,1,"Ne comprenait rien de ce que je disais
heureusement que le technicien était excellent",2
254855,20-SEP-11,01-SEP-11,Ana,,en,64.231.132.43,SAnesetti@bell.net,13090339,000000119588405,1,1,"Your customer service person was very clear in telling me that my internet was a secure ""line just for myself"". when I inquired why my internet was so high I was told that it was because I did the connection myself, which I didn't, your tech came, then when I pointed that out, they said it was because some one else in my condo complex was using it. I don't appreciate being lied to, or being treated in a condescending mannor or most importantly being treated like a moron. as such I will be cancelling all the features on my phone and I will also be cancelling my internet service with you as I was better off with Rogers. ",1
254856,21-SEP-11,16-SEP-11,Amine,,fr,76.69.176.187,lepage_robert56@sympatico.ca,13282138,000000119940611,4,4,,4
254857,21-SEP-11,18-SEP-11,Karen,,en,76.66.84.122,bevandmic@bell.net,13298368,000000119960637,4,4,,4
254858,21-SEP-11,19-SEP-11,Naim,,fr,76.69.228.20,charronjm@sympatico.ca,13308162,000000119980001,3,3,,4
254859,21-SEP-11,18-SEP-11,Eduardo,,en,64.231.167.15,sm_hunt@sympatico.ca,13304406,000000119967010,5,5,Nothing everyting was good,5
254860,21-SEP-11,19-SEP-11,Sarah,,en,64.231.12.176,gin-sing@bell.net,13311090,000000119980023,4,4,Wait time for rep to talk to me.,5
254861,21-SEP-11,14-SEP-11,Jason,,en,76.68.120.22,ryoshida@sympatico.ca,13258844,000000119875194,4,5,,5
254862,21-SEP-11,07-SEP-11,Lorraine,,en,70.53.24.200,kwiss@sympatico.ca,13168108,000000119704975,3,1,I have two televisions and pay for service on both of them. I only have service on one. The other will only show one channel. My internet service is up and running on the main computer but the wireless laptop is not working. I am still not a happy customer for the $3000 I pay you each year.,1
254863,21-SEP-11,20-SEP-11,Slah,,fr,65.94.2.156,p.beauchemin@sympatico.ca,13332784,000000120013073,4,4,,5
254864,21-SEP-11,19-SEP-11,Dheeraj,,en,70.31.80.52,g.larkin@sympatico.ca,13310666,000000119997085,5,5,I really cannot think of anything.,5
254865,21-SEP-11,20-SEP-11,Mohamed,,fr,69.156.18.31,gbournival@sympatico.ca,13326960,000000120020205,2,1,,5
254866,21-SEP-11,20-SEP-11,Camille,,en,70.30.81.99,cepistola@sympatico.ca,13324240,000000120012816,4,3,my bell sympatico security not fix yet.,4
254867,21-SEP-11,20-SEP-11,Will,,en,70.48.97.106,praha.ilonka2011@bell.net,13333396,000000120004354,5,5,"the one thing is, not to wait over one hrs.untill i speak to someone",5
254868,21-SEP-11,20-SEP-11,Nes,,en,76.65.17.114,michael.mitchinson@sympatico.ca,13331682,000000120019326,5,5,,5
254869,21-SEP-11,20-SEP-11,Hedi,,fr,174.95.225.82,gillesdaoust68@sympatico.ca,13327166,000000120013412,5,4,,4
254870,21-SEP-11,20-SEP-11,Krutthiga,,en,64.231.93.193,lilliancree@sympatico.ca,13330268,000000120001473,5,5,,5
254871,21-SEP-11,20-SEP-11,Anthony,,en,70.24.112.205,ian_marjo@bell.net,13327934,000000120010285,4,4,,4
254872,21-SEP-11,20-SEP-11,Nicholas,,fr,174.88.182.72,cmilott@sympatico.ca,13324634,000000120017164,5,5,,5
254873,21-SEP-11,20-SEP-11,Noureddine,,fr,70.51.13.44,eve.lagace@sympatico.ca,13326360,000000120014902,1,1,Écouter correctement le besoin et donner une réponse adéquate.,1
254874,21-SEP-11,20-SEP-11,Manonmani,,en,70.49.21.19,alex.kuskis@sympatico.ca,13322346,000000120006652,3,2,"The tech support rep did the best she could, but her communication skills could be improved; needs to explain procedures more clearly.",2
254875,21-SEP-11,20-SEP-11,Susy,,en,69.159.71.102,karlhansen@sympatico.ca,13329456,000000120012544,5,5,,5
254876,21-SEP-11,20-SEP-11,Aprajit,,en,76.71.92.66,dloiselle_2@sympatico.ca,13325668,000000120011498,5,5,I can't think of anything your representative could have done better.,5
254877,21-SEP-11,20-SEP-11,Charles,,en,184.146.126.110,morganpather@sympatico.ca,13332068,000000120004869,5,5,None ,5
254878,21-SEP-11,20-SEP-11,Diddharth,,en,70.27.235.189,bob.lewis2@sympatico.ca,13323562,000000120014450,5,1,"No internet service, because there was a problem in our area but your rep was not informed of it. Trouble shooting for twenty minutes for no reason",3
254879,21-SEP-11,20-SEP-11,Monica,,en,70.26.45.2,fvblack@sympatico.ca,13326814,000000120004435,5,5,Initally I got person from the Philipines that I couldn't understand. I asked for a Canadian customer rep. When I got one my problems were solved very quickly and efficiently.,4
254880,21-SEP-11,15-SEP-11,Arlene,,en,70.49.4.133,fred.facca@sympatico.ca,13265782,000000119904525,4,4,Speak louder and slower,4
254881,21-SEP-11,20-SEP-11,Srinivasan,,en,174.95.212.42,lsoehner@sympatico.ca,13330610,000000120001760,3,4,"When I called in - said I could not receive my emails - only 3 or 4 of some 24 would appear on my email - then stop.
Then I would get a message pop-up with error messages and a time out.  The first person I talked to had me do a number of things on my computer - shut it down, start in 'safe mode'- try to get me to download a program etc.  Nothing seemed to work.  Then after about a half hour - they said I should talk to another department - which I was switched to.  I explained the problem again - and was told that a 'server' that controlled the emails in my area - was not working correctly and it was being looked into and would be corrected - but no idea of how long it would take.  If the first person I talked to had been given this information - based on my telephone number - I would have saved a lot of time and frustration on the telephone trying to change my computer etc.  When one department knows that something like this has happened I would think they should notify the 'first line' customer service people - saving them a lot of time with incoming calls of problems.",4
254882,21-SEP-11,16-SEP-11,Leslie,,en,65.92.49.107,janiceeclark@sympatico.ca,13280564,000000119924892,3,3,"When our D-Link (an up-to-date model) was removed to put in the Bell Router, our printer USB cable attached to the D-Link was removed. The technician did not work with us to assure the Printer worked with the Bell Router. It did not work - hence we had to work with Canon to solve the problem.",2
254883,21-SEP-11,20-SEP-11,Ronald,,en,174.93.70.173,geo.zvan@sympatico.ca,13327020,000000120020055,5,5,,4
254884,21-SEP-11,20-SEP-11,Aymen,,fr,65.92.168.232,pierre.perrault@sympatico.ca,13333264,000000120026520,5,5,"  
        tres satisfait",5
254885,20-SEP-11,17-SEP-11,Amany,,fr,76.67.195.82,louisecaron@sympatico.ca,13293356,000000119951797,3,3,Vos angents ont besoin d'être à l'Écoute celle ci me refuse de parler à superviseur et elle n'a pas le droit. Elle a répondue à  ma demnande du moins je l'espère mais malgré tout vous me perder je change et je m'en vais vewrs vidéotron car vous avez rien fait pour me garder comme cliente.De toute facon ca vous dérange pas.,1
254886,20-SEP-11,19-SEP-11,Yosimar,,en,174.88.42.80,zeghetmaar@bell.net,13321510,000000119976974,5,5,,5
255349,20-SEP-11,17-AUG-11,Julio,,en,65.92.155.188,wang1220@sympatico.ca,12936145,000000119233531,4,3,,5
255350,20-SEP-11,19-SEP-11,Amir,,fr,50.100.128.209,cvalois@bell.net,13308646,000000119997816,4,5,,5
255351,20-SEP-11,19-SEP-11,Nicholas,,fr,132.221.52.36,sylvie.mathieu@sympatico.ca,13320016,000000119986203,5,5,,5
255352,20-SEP-11,12-SEP-11,Jay,,en,50.101.150.95,tracyread@bell.net,13232270,000000119820014,5,5,,5
255353,20-SEP-11,19-SEP-11,Victor Gabriel,,en,70.49.175.104,dabe2@sympatico.ca,13308724,000000119988460,4,3,Hate the automated part at the first before you can speak to a representative,4
255354,20-SEP-11,15-SEP-11,George,,en,65.95.106.214,helen54@bell.net,13266660,000000119903118,3,3,"I have three E-mail address:
helen54@bell.net works alright but the other two king54@bell.net not working also diana88@bell.net not working.
Every time when I call the Technician they fixed it at the time,after they closed the shering service and I try to send e-mail the king54@bell.net never worked.  I don't know what is the proplem.  I hope my three e-mail address all work.  Thank you.",4
255355,20-SEP-11,19-SEP-11,Abbey,,en,69.156.51.5,jilldublin@sympatico.ca,13312664,000000119976497,4,4,,4
255356,20-SEP-11,19-SEP-11,Celina,,en,76.68.39.24,amiransky@sympatico.ca,13306352,000000119987252,5,4,,5
255357,20-SEP-11,18-SEP-11,Sowmya,,en,184.148.131.97,mckeegan_fred@sympatico.ca,13302522,000000119959491,5,5,,5
255358,21-SEP-11,20-SEP-11,Mauricio,,en,65.92.189.128,brianmcgee@sympatico.ca,13323758,000000119999510,1,1,"When you can hear the pages of the book being turned it is not good. I expect tech support to be able to answer my questions. More over...when talking to an international call centre ...they usually do not have any idea of where I am situated. I have no confidence in the international call centres and have not had many of my inquiries answered by them. I find the language is an issue as the call centre people often do not understand what I am saying as to what the problem is. My question yesterday was....is there an issue with the internet in my area as I was receiving emails but I was not able to log onto the internet. Eventually in the afternoon, the issue was cleared and I was able to log onto the internet. I believe that I should have been able to be told by IT / customer service that there was an issue and what it was and when it would be resolved.",2
255359,21-SEP-11,20-SEP-11,Salvador,,en,174.91.182.64,gstokes@bell.net,13327404,000000120000953,2,1,tried more alternatives and not said it was the fault of my computer and told me to see a professional technitian,2
255360,21-SEP-11,20-SEP-11,Asiya,,en,74.12.72.111,margaret.ball@sympatico.ca,13331074,000000120004561,1,2,"Connect me with a rep IN CANADA whose first language is English or French when I politely requested it. 

After keeping me waiting on hold for 20 minutes ( when twice the canned music stopped for a second or two and then started again ), he - Dinesh - spoke too rapidly! His English grammer was good but his accent made it difficult for me to understand him. I asked him,politely , several times to speak more slowly and louder. (My hearing is good ).THIS is a comment I hear over and over again from senior friends .YOU HAVEN'T GOT YOUR EAR TO THE GROUND PEOPLE AT BELL..YOU ARE NOT HEARING US . I asked, politely to be transfered to a rep in Canada. He refused. I am a 83 year old senior . He was impertinent and stated,not implied, that the error was mine in not typing in the right address. I told him this is an address list I have used for months sending messages to friends...this was not my error and the box stated it was a sender error that kept all 4 of my messages in my outbox for more than a day. In utter frustration I hung up ! As I sat here looking at my outbox screen , suddenly all 4 messages were gone !!..obviously sent by him to their destinations.

So the one thing that could have been done was transfer me to a rep in Canada. It has been done before graciously by one of your reps in India when I made the request.

I have been a Bell customer - long before computers were invented - and have always had good service BUT now am
seriously considering changing my internet supplier.
Sincerely,
(Mrs) Margaret Ball",2
255361,21-SEP-11,20-SEP-11,Jacques,,fr,70.27.237.116,a.pavlides@sympatico.ca,13322026,000000120003877,3,4,,5
255362,21-SEP-11,19-SEP-11,Jordan,,fr,174.89.254.58,frantzqc@bell.net,13310566,000000119976741,5,5,Excellent Service - Rien,5
255363,21-SEP-11,20-SEP-11,Hana,,fr,66.130.69.61,chalet12@bell.net,13324281,000000120000727,4,4,,4
255364,21-SEP-11,20-SEP-11,Jaime,,en,174.88.200.80,randb7@sympatico.ca,13333638,000000120016364,4,4,Agent spoke too fast......should slow down and annunciate more clearly      !!!!,4
255365,21-SEP-11,19-SEP-11,Basho,,en,209.47.71.18,susan_gary@sympatico.ca,13319894,000000119991653,5,5,"I was actually pleasantly surprised to find my new modem at my front door the next day, I was a little concerned with the 3-5 business days it might take, but ""voila!"" it arrived the next day by purolater, much better service! Thanks! 
I just need to find my sympatico bood with my user id to set up the new modem. In the event I cannot find this, is it possible to get things going without it? Hope so, I'll give a call for some help.",5
255366,21-SEP-11,20-SEP-11,Harathi,,en,174.91.120.234,jeannetteis@sympatico.ca,13328510,000000120013253,3,4,"i rec'd a callback from someone portraying Bell, and they ended up trying to sell me a warranty for my computer (the problems i was reporting they said were not covered anymore)very disheartening to have this happen, first off, how did they know i was having problems with my internet? Glad i didn't get scammed!",4
255367,21-SEP-11,20-SEP-11,Susy,,en,174.91.120.234,jeannetteis@sympatico.ca,13328512,000000120013279,5,5,"nothing...""Lucy"", the representative I spoke with was very friendly, spoke PERFECT english and was very helpful! After having rec'd a ""sales"" call from another company pretending to be associated with Bell, she even advised I run another scan on my computer, so that was very kind of her!",5
255368,21-SEP-11,19-SEP-11,Ameer,,en,184.147.41.174,dmacquarrie@sympatico.ca,13309454,000000119974097,5,5,,4
255369,21-SEP-11,20-SEP-11,Farhana,,en,64.231.61.198,scott.brodie@sympatico.ca,13334916,000000120018380,4,4,,4
255370,21-SEP-11,20-SEP-11,David,,en,76.69.32.71,steve.hewitt@sympatico.ca,13335654,000000120006187,5,5,Absolutely nothing,5
255371,21-SEP-11,20-SEP-11,Armando,,en,64.231.22.204,karie.johnston@sympatico.ca,13329444,000000120010313,5,4,concerned that this is the second time in one week that the modem quit,4
255372,21-SEP-11,20-SEP-11,Saadullah,,en,208.124.171.242,Ooey@sympatico.ca,13321890,000000120004008,5,5,Quicker response time - was on hold for too long,5
255373,21-SEP-11,20-SEP-11,Brent,,en,70.27.59.157,cmcluckie@sympatico.ca,13324630,000000120022083,4,4,Support Mozilla Thunderbird (email) and Firefox browser. Why are you sticking only with Microsoft?,5
255374,21-SEP-11,20-SEP-11,Yao,,fr,65.94.253.24,paulinerouillier@sympatico.ca,13333014,000000120019828,4,4,,4
255375,21-SEP-11,20-SEP-11,Mariela,,en,65.93.166.35,harvey.brown@sympatico.ca,13327584,000000120003538,2,2,,2
255823,20-SEP-11,19-SEP-11,Cyra,,en,76.70.81.216,rbeeho@sympatico.ca,13317904,000000119982494,3,3,Refer the call to a supervisor with more power.,3
255824,21-SEP-11,20-SEP-11,Jeannette,,en,70.27.235.189,bob.lewis2@sympatico.ca,13323560,000000120023655,5,2,No service in our area so she had no control,4
255825,21-SEP-11,18-SEP-11,Mohamed,,fr,76.71.201.37,francine.picard@bell.net,13300048,000000119968496,4,4,,5
255826,21-SEP-11,20-SEP-11,Jean,,en,174.88.77.44,randymoore@sympatico.ca,13333648,000000120005660,4,1,had a tech show up,3
255827,21-SEP-11,07-SEP-11,Mohamed,,fr,76.69.235.20,gauthierlouise1@sympatico.ca,13165264,000000119728025,5,5,"A la direction
 
Il me fût donne a quelques reprises d'avoir du suport pour mon internet avec M Youssef Hosni xx950 et pour avoir appelé à  maintes reprises je peux vous certifier sans exageration que pour moi. M Youssef est le meilleur agent de votre service...
Qu'a-t-il de si special?
Voila comme je me trompais souvent  nous avons du reprendre les procedures 5 a 6 reprises.... En Aucun moment il n'a demontrer de l'impatience ou d'un quelconque soupir... Au contraire plus je me trompais plus il me rassurait en disant "" c'est pas grave"" . Je lui ai déjà parlé dans le passé et meme service...
C'est la premiere fois que je vois autant de professionnalisme  dans votre personnel et je tenais a le souligner car il est d'une gentillesse exceptionnelle.
Veuillez agreer mes salutations distingueeslouise gauthier
",5
255828,21-SEP-11,19-SEP-11,Noureddine,,fr,50.100.131.217,ghispaqlafr@sympatico.ca,13311036,000000119981297,5,4,?,5
255829,21-SEP-11,19-SEP-11,Rim,,fr,64.228.87.23,lberthold@sympatico.ca,13314144,000000119969725,3,5,Je sais pas. ,3
255830,21-SEP-11,16-SEP-11,Sam,,fr,70.53.196.213,lucielou67@sympatico.ca,13282582,000000119936070,5,5,"le technicien auquel j'ai parlé ""Sam"" a offert un service et des conseils de la plus grande qualité. Bravo",5
255831,21-SEP-11,20-SEP-11,Rudolf,,fr,70.30.182.62,luciepaquet1@sympatico.ca,13330656,000000120013524,5,5,non tout bien correct,5
255832,21-SEP-11,19-SEP-11,Ivan,,en,184.145.61.69,chioran6316@sympatico.ca,13308214,000000119997358,5,4,,5
255833,21-SEP-11,20-SEP-11,Nancy,,en,70.51.59.95,norm.baker@sympatico.ca,13332586,000000120012886,5,5,nothing,5
255834,21-SEP-11,20-SEP-11,Kamel,,fr,67.68.120.194,yolandebolduc@sympatico.ca,13337232,000000119999624,5,5,Rien tout était parfait.,5
255835,21-SEP-11,19-SEP-11,Celina,,en,174.94.50.79,derek.wenz@sympatico.ca,13309282,000000119995630,4,4,,5
255836,21-SEP-11,19-SEP-11,Sannie Lou,,en,184.146.129.193,pjstephen@sympatico.ca,13317484,000000119989178,4,3,"Called to suspend internet for a seasonal residence.  Last year, I was told that I would be able to suspend service for more than 6 months.  This year, I was told that 6 months was the maximum.",4
255837,21-SEP-11,19-SEP-11,Lor,,en,64.231.87.43,rgilbert@bell.net,13318076,000000119979642,5,5,,5
255838,21-SEP-11,20-SEP-11,Ahmed,,fr,74.12.229.219,m.massicotte@sympatico.ca,13330812,000000120006712,5,4,"J'ai très apprécié la fanchise de Ahmed. Il m'a très bien renseigné sur le type de forfait internet que je devais prendre pour remplacer celui existant, faut dire qu'après au moins 18 ans de loyauté envers vous (Bell) et que j'ai payé énormément de frais supplémentaire d'utilisation d'internet sans savoir et sans que vous m'en informiez, Ahmed a été très honnête. Pour ce qui est du service de Bell et sa facturation, c'est de la m... excusez moi l'expression mais je travaille moi même dans une entreprise avec au plus de 100 employés et la plupart des abonnés de vos services ont la même pensée. C'est drôle, quand comparant des factures de différents clients avec les mêmes forfaits qu'il y est toujours de bonne différence de prix. En terminant, j'attends de voir ma facture et le prix qu'on m'a fait pour le forfait trio, car oui j'ai la boite de connexion de vidéotron dans ma cour arrière et se ne sera pas trop long. Si vous aimeriez discuter avec moi, voici mon adresse hotmail qui est plus rapide et personnel, k_harnois@hotmail.com, merci au plaisir, Karl Harnois",3
255839,21-SEP-11,20-SEP-11,Adnen,,fr,69.159.169.232,jeff.gen@sympatico.ca,13328536,000000120024098,3,1,"
Bell interdit d'utiliser d'autre Email que ceux de Bell ""abc@sympatico.ca"" 
et les Email sont aussi redirigés !

Vers mars 2011, le service résidentiel Bell / Sympatico changeait de SMTP, c'est à dire, changeait le serveur d'envoi de Email.  
Le tout fut fait pour augmenter la sécurité, dit-on chez Bell, mais il semble que c'est surtout pour empêcher les gens d'utiliser le serveur de Email de Bell, sans être client de Bell.  
Une fois de plus, le client a perdu du temps pour chercher le problème et il a dû communiquer avec Bell pour qu'on lui dise qu'il devait changer manuellement le compte SMTP... Alors que Bell ne l'avait jamais avertit.    

En septembre 2011, le tout fut encore changé.  Comment ?
Comme client de Bell Internet dès que vous envoyé un Email avec une autre adresse (abc@gmail.com, @yahoo.ca, @VotreSite.com, etc.) que celle de Bell ""abc@sympatico.ca"", votre Email est transformé par le serveur et transformé en ""abc@sympatico.ca"".  

Ce que j'ai observé :

1- Avant septembre 2011, un Email envoyé via votre connexion Bell Internet demeurait envoyé avec votre adresse de Email (abc@gmail.com, @yahoo.ca, @VotreSite.com, etc.) et la personne qui le recevait, le recevait avec votre adresse de Email (abc@gmail.com, @yahoo.ca, @VotreSite.com, etc.).  

2- Depuis septembre 2011, un Email envoyé via votre service Bell est maintenant envoyé par ""abc@sympatico.ca"".  Donc, même si vous utilisez abc@VotreSite.com pour envoyer un Email en utilisant la connexion Bell Internet, la personne qui le reçoit verra que le Email provient de ""abc@sympatico.ca"" et non de abc@VotreSite.com.

Plusieurs autres problèmes sont envisageables, dont les confirmations de lecture de courriel, les confirmations à des info-lettres, etc.  Bell n'a vraiment pas pensé à ses affaires et aux gens utilisant les services de Bell.  


Bell affirme que le service de Email n'est pas couvert par le contrat de service d'accès Internet, car c'est un service gratuitement offert qui n'est pas dans le contrat, je crois qu'ils ont raison.

Gratuit ou non, pourquoi s'abonner au service Bell (Sympatico) Internet si nous ne pouvons pas envoyer un Email indépendant et qui n'est pas transformé par Bell ?

Ainsi, tirez-en votre propre conclusion, mais tant que Bell ne réglera pas cette façon intolérable d'agir, je vais annuler tout mes services Bell !


JFC",1
255840,21-SEP-11,17-SEP-11,Ravi,,en,184.146.167.38,skorneffel@sympatico.ca,13296314,000000119951144,5,5,Received my power supply faster and making sure that the Rep was aware that the Bell Store at the UpperCanada Mall was not able to help me because they are a seperate entinity.,4
255841,21-SEP-11,20-SEP-11,Melissa,,fr,184.145.220.121,lucien.hebert@sympatico.ca,13330650,000000120017821,5,5,,5
255842,21-SEP-11,20-SEP-11,Kevin,,en,174.95.206.194,trbo@sympatico.ca,13336468,000000120021628,5,5,"More available reps, It was my third attempt at calling in, first two times waited over twenty mins, then just hung up after not being served.",5
256305,20-SEP-11,14-SEP-11,Baltharaj,,en,184.148.126.199,cadmanm@sympatico.ca,13249438,000000119886691,5,5,"All went well, could not expect more as all was done quickly and with interest in being of help to me.",5
256306,20-SEP-11,19-SEP-11,Skander,,fr,70.53.240.95,cbellerose57@bell.net,13308008,000000119995590,5,5,,5
256307,20-SEP-11,07-SEP-11,Leni,,en,184.148.135.131,lesb2@sympatico.ca,13168368,000000119721861,5,5,,4
256308,20-SEP-11,19-SEP-11,Mark,,en,76.69.128.77,arnowers@sympatico.ca,13306730,000000119996281,5,2,assistance with proper cabling to the back of the computer,5
256309,20-SEP-11,19-SEP-11,Chantal,,en,65.95.132.204,johnkoper@sympatico.ca,13313036,000000119978407,3,3,"internet rates are expensive,compared to when i first signed up for the internet with bell",3
256310,20-SEP-11,19-SEP-11,Walid,,fr,184.145.157.197,lise_mario@sympatico.ca,13314392,000000119985453,5,5,,4
256311,20-SEP-11,19-SEP-11,Rudolf,,en,64.231.224.169,faist@sympatico.ca,13310264,000000119971446,3,1,"Rudy refered me to an offshore tech who was not able to help.I called the next day and had the problem resolved with Stephen (a Canadian tester in Hamilton)who was very helpful and resolved the problem promptly.Morale of the story is keep the skilled, technical jobs in Canada.",3
256312,20-SEP-11,19-SEP-11,Janmar,,en,64.228.195.142,daniel.jacob@sympatico.ca,13308824,000000119986586,5,5,Warned me earlier that my usage had increased by about 300%,5
256313,20-SEP-11,18-SEP-11,Mohammed,,en,65.95.232.143,gcshropshire@sympatico.ca,13300180,000000119965424,4,4,,5
256314,20-SEP-11,19-SEP-11,Benjamin,,en,76.67.16.246,leeelson@sympatico.ca,13314186,000000119986978,1,1,Check my computer speed and not suggest I call Dell.,4
256315,20-SEP-11,19-SEP-11,Lakshmi,,en,67.70.89.200,j.heymans@sympatico.ca,13312102,000000119983323,3,2,"Stop wasting time.  The problem was with a modem, 7 years old.  Even I knew that, but you wasted about 1/2 hour of my time.",3
256316,20-SEP-11,18-SEP-11,Simon,,en,69.70.100.46,rowenadespi@sympatico.ca,13303968,000000119969093,5,5,Gilbert and Simon were very helpful of helping me out to fix my problem.  Keep up the good work guys!!!,5
256317,20-SEP-11,18-SEP-11,Alex,,en,70.26.97.136,rdslms@sympatico.ca,13303684,000000119965371,1,1,fix the problems some of which you created,1
256318,20-SEP-11,24-AUG-11,Tytz,,en,70.48.166.59,judi.j@sympatico.ca,13005207,000000119404315,4,4,,3
256319,20-SEP-11,19-SEP-11,Timothy,,en,70.53.62.240,craig.ellis2@sympatico.ca,13308568,000000119986809,5,5,,4
256320,20-SEP-11,19-SEP-11,Timothy,,en,70.53.62.240,craig.ellis2@sympatico.ca,13308570,000000119986198,5,5,,4
256321,20-SEP-11,17-SEP-11,Perumalla,,en,76.68.128.49,twotravelers@sympatico.ca,13297040,000000119942455,5,5,"just a note it was my grandson how called for me and he was impressed and he is  in p.c. networking and he was pleased 
THANK YOU",5
256322,20-SEP-11,12-SEP-11,Ryan,,en,70.54.17.114,aharish@bell.net,13218308,000000119812762,3,3,I have been calling customer service for the last three months to correct the bill amount as per contract signed may 31. now this time customer service Mr rayan employee #xy479 offered me a better rate than before. so it has to be seen when I get my next bill. Your customer service say some thing and do another thing.,3
256323,20-SEP-11,19-SEP-11,Jean-Raynaud,,fr,65.92.26.41,dvgaspard@sympatico.ca,13309774,000000119988863,1,1,Avoir un seul interlocuteur efficace,1
256324,20-SEP-11,19-SEP-11,Jeffery,,en,74.12.234.229,hmetske@sympatico.ca,13311776,000000119995172,2,1,Not transferred my call four times on the phone or answered my question on the pc chat would have been my hope.,3
256325,20-SEP-11,19-SEP-11,Chandler,,en,64.228.158.121,darlene.gervais@sympatico.ca,13308930,000000119983280,4,3,"Your internal system failed, so Chandler was only able to complete part of my query,what he did was very satisfactory",4
256326,20-SEP-11,18-SEP-11,Hector,,en,174.92.90.231,linapeters@sympatico.ca,13301908,000000119963357,5,5,,5
256327,20-SEP-11,02-SEP-11,Maurice,,en,67.68.68.3,erroljohnson@sympatico.ca,13095695,000000119613102,1,1,"you could have installed my internet fiber hookup on time.I am not satisfied,because I had work to do on the internet and the speed is still very slow.I have to wait for over three weeks till 4th of october.",2
256328,20-SEP-11,19-SEP-11,Med Wassim,,fr,70.30.247.14,pgravel9@sympatico.ca,13317362,000000119980834,5,5,Rien de plus,5
256329,20-SEP-11,15-SEP-11,Simon,,fr,174.88.189.240,ncarota@bell.net,13270976,000000119910416,4,5,If Bell Client Telephone service were of the same aptitude they would have mor clients.,4
256330,20-SEP-11,19-SEP-11,Daniel,,fr,184.148.242.127,jspoirier@bell.net,13313246,000000119987203,5,2,"Le problème demeure et j'ai du rappeller aujourd'hui, même si la situation se règle durant le téléphone. Par contre le suivi de mon cas est assuré en ce moment. Donc j'imagine que le tout va finir par se régler une bonne fois pour toute!",4
256331,20-SEP-11,19-SEP-11,Jewelle,,en,70.31.123.83,buuhang@sympatico.ca,13307736,000000119984771,4,4,,4
256332,20-SEP-11,19-SEP-11,Mike,,en,70.54.100.114,senidu@sympatico.ca,13319048,000000119994623,1,1,"I cant wait to cancell my service by may,I am just tierd with this bell representative who tell you some thing and do another,I am sick off it.",1
256333,20-SEP-11,12-SEP-11,Rolando,,en,70.24.108.104,gracelyn@bell.net,13223274,000000119821116,4,2,Nothing! Didn't know how to resolve problem.,3
256334,20-SEP-11,19-SEP-11,Josue,,en,70.24.108.104,gracelyn@bell.net,13311282,000000119991187,5,5,Nothing--I finally got the best tech.,4
256335,20-SEP-11,16-SEP-11,Eliena,,en,76.64.72.230,dwdeer@bell.net,13278616,000000119919141,5,5,,1
256336,20-SEP-11,19-SEP-11,Patrick,,en,69.157.71.185,barbara098@sympatico.ca,13307010,000000119974904,4,4,,4
256337,20-SEP-11,19-SEP-11,Fida,,fr,76.65.171.226,m.erodrigue@sympatico.ca,13314762,000000119970600,1,1,,3
256338,20-SEP-11,19-SEP-11,Julie Anne,,fr,174.88.178.253,saumier_88@sympatico.ca,13318904,000000119994275,1,,"Après ½ heure d'attente au téléphone, la technicienne, Julie, a bien fait ce qu'elle pouvait faire, mais n'a pas pu régler le problème. Elle m'a dit que son patron ou son supérieur allait m'appeler. Je n'ai rien eu. Aujourd'hui, comme par magie (c'est arrivé comm ça avant)s,est remis par lui-même,ça fonctionne. Mais est-ce que ça fonctionnera demain. Je crois que je n'ai que 50% des chances.
Je suis un peu ennuyé du service.",1
256339,20-SEP-11,19-SEP-11,Houssem,,fr,70.31.239.137,jean.lemoine@sympatico.ca,13312470,000000119991013,4,4,,5
256340,20-SEP-11,09-SEP-11,Henda,,fr,70.31.239.137,jean.lemoine@sympatico.ca,13194224,000000119767999,4,4,,5
256341,20-SEP-11,18-SEP-11,Paul,,en,50.100.80.140,michaelsuckling@bell.net,13302634,000000119968904,5,5,"You delivered a replacement modem within the ""day or two"", as promised. You couldn't have done better",5
256342,20-SEP-11,07-SEP-11,Nizar,,fr,174.88.182.125,gm.nassif@bell.net,13165570,000000119720463,1,1,,1
254887,20-SEP-11,19-SEP-11,David,,en,65.95.11.38,thewolfes@sympatico.ca,13320326,000000119985317,5,4,,4
254888,20-SEP-11,19-SEP-11,Addu,,en,70.50.28.96,daja.sands@sympatico.ca,13308738,000000119985423,2,1,I couldn't understand what she was saying.,2
254889,20-SEP-11,18-SEP-11,Priya,,en,70.48.59.87,fdouglasdraker@sympatico.ca,13299944,000000119965453,4,4,,4
254890,20-SEP-11,19-SEP-11,Mylene,,en,69.159.69.47,scott.sound@sympatico.ca,13318958,000000119993680,5,5,,5
254891,20-SEP-11,19-SEP-11,Mylene,,en,69.159.69.47,scott.sound@sympatico.ca,13318960,000000119993651,5,5,,5
254892,20-SEP-11,19-SEP-11,David,,en,174.92.84.135,nat.leal@sympatico.ca,13316512,000000119972999,1,3,"5 days for delivery of modem from ottawa to ottawa?
give your head a shake",1
254893,20-SEP-11,19-SEP-11,Mallika,,en,174.93.53.13,a.w.black@sympatico.ca,13305762,000000119985191,5,5,,4
254894,20-SEP-11,13-SEP-11,Shakeel,,en,74.14.32.102,littke@sympatico.ca,13241342,000000119856060,4,4,,4
254895,20-SEP-11,19-SEP-11,Revathi,,en,184.147.60.249,alfredo.spedale@sympatico.ca,13306192,000000119996510,1,3,When making minor changes or additions the agents must not alter the setup of other computers in the house.,4
254896,20-SEP-11,16-SEP-11,Aswathy,,en,67.68.50.220,lorettahugh@bell.net,13282426,000000119916973,5,4,Nothing -- the problem was solved.,5
254897,20-SEP-11,19-SEP-11,Jack,,en,69.159.6.12,TOraine@sympatico.ca,13305694,000000119974362,5,4,,4
254898,21-SEP-11,20-SEP-11,Diego,,en,76.67.124.68,gbwelland@bell.net,13326964,000000120010273,5,3,"ONE thing? Diego did a fine job of guiding me. You don't ask about previous calls around the globe ending in frustration -- and no e-mail access. Even Diego had to use Safari rather than the normal e-mail access. Too bad there's no way I could get the technician who set up the mess, instead of acting as unpaid help under Diego's patient direction.",1
254899,21-SEP-11,20-SEP-11,Mathew,,fr,70.51.59.125,genevieve.rollin@sympatico.ca,13327016,000000120005263,5,5,,3
254900,21-SEP-11,20-SEP-11,Divya,,en,184.148.116.236,lorne-nathalie@sympatico.ca,13330530,000000120016724,5,5,nothing,5
254901,21-SEP-11,20-SEP-11,Vijayashanti,,en,74.15.56.168,deldeb.anderson@bell.net,13325342,000000120000575,5,5," She was quite helpful and very polite as your personnel always are.
",5
254902,21-SEP-11,19-SEP-11,Sarra,,fr,70.30.171.14,robert.ct@sympatico.ca,13318318,000000119970120,5,5,Rien Merci,5
254903,21-SEP-11,20-SEP-11,Kylie,,en,76.68.95.89,bowser9@sympatico.ca,13323648,000000120013589,5,5,,5
254904,21-SEP-11,20-SEP-11,Zishan,,en,76.67.134.128,anita.kitchak@sympatico.ca,13322696,000000120016922,3,4,speak more slowly for clarity.,4
254905,21-SEP-11,20-SEP-11,Edwin,,en,206.172.0.204,ap.gennuso@sympatico.ca,13322836,000000120022918,5,5,"just the wait time in the queue

The representative was knowledgeable and resolved my issues with confidence.

I had to call back 1 hour later to get help with another computer I have and decided to to CHAT....that was not resolved and the rep was not sucessful in help me...sorry cant remember his name.

Thanks",5
254906,21-SEP-11,19-SEP-11,Manel,,fr,174.93.228.245,nico.boucher@sympatico.ca,13316672,000000119974005,3,4,"Le temps d'attente n'a pas été trop long.
Je comprends moins, que la personne qui répond,est en Tunisie. Pourquoi pas au Québec!!!!",4
254907,21-SEP-11,20-SEP-11,Alun,,en,76.67.66.166,multi2k@sympatico.ca,13332172,000000120008997,5,4,very good service,5
254908,21-SEP-11,20-SEP-11,Mir,,en,70.29.115.249,shirley-annevans@sympatico.ca,13335194,000000120019522,5,5,Nothing,4
254909,21-SEP-11,17-SEP-11,Niyaz,,en,184.146.146.133,soden@bell.net,13296368,000000119944470,5,4,,4
254910,21-SEP-11,20-SEP-11,Eliena,,en,70.27.50.94,tmayville@sympatico.ca,13336336,000000120006152,5,4,Nothing.,5
254911,21-SEP-11,20-SEP-11,Sinu,,en,174.91.44.114,kofykat7@sympatico.ca,13329792,000000120009034,5,5,Nil...all under expertise control,5
254912,21-SEP-11,19-SEP-11,Shoab,,en,70.30.54.191,tedshaw@sympatico.ca,13320196,000000119978421,3,2,Communication: listening to what the customer says.... I OFTEN had to repeat myself over the talking of the representative. I am STILL having issues with my modem and I would really like a new one.,2
254913,21-SEP-11,20-SEP-11,Benjamin,,en,76.67.107.19,edbutt@sympatico.ca,13325982,000000120025908,5,5,,5
254914,21-SEP-11,20-SEP-11,Patrick,,en,74.14.85.155,dauchapt@sympatico.ca,13325110,000000120025308,3,3,"it is a long story but when I spoke to Celine she said if I were to pay a one time charge of $49.95 for my modem that would eliminate the monthly charge of $3.95 for the rental of my modem.  I told her fine as long as nothing was going to change and she assured me it wouldn't.  Well ofcourse the next day I get a new modem by purolator and have had nothing but a headache ever since and I am so pissed off with Bell I just want to find a new provider and ditch you completely, unfortunately I can't seem to find the time for that so I am for now just going to make due with what I have.  Again everything I had was working fine and now i can not get my computer downstairs to work and your technicians can not help me and now that you have me in tears again I hope you are happy.  ",1
254915,21-SEP-11,19-SEP-11,Med Wassim,,en,174.92.173.240,jjafari@sympatico.ca,13312736,000000119985623,1,1,"Try to help, instead of ignoring the customer.",
254916,21-SEP-11,19-SEP-11,Mohamed Ali,,en,174.92.173.240,jjafari@sympatico.ca,13312734,000000119986693,4,3,,3
254917,21-SEP-11,20-SEP-11,Saadullah,,en,174.89.63.136,garryrmacmillan@sympatico.ca,13326924,000000120014227,5,5,"i spoke to two people that day. when i was taking to him the call was cut off  I phoned again and spoke to  Lmmanue  Lee i believe that is how you spell her name It  was her that resolved  my issue and she did an excellent job and i just wanted to make sure 
that she was noted for her wonderful job  that she did with my issue, she certainly knows her job .A job well done.",5
254918,21-SEP-11,20-SEP-11,Porushotham,,en,174.89.108.131,jhavers000@sympatico.ca,13328692,000000120015539,4,4,,4
254919,21-SEP-11,20-SEP-11,Gustavo,,fr,184.151.127.194,jmcoderre@sympatico.ca,13328852,000000120026073,5,5,Tout a été selon expectation,5
254920,21-SEP-11,20-SEP-11,Elmer,,en,76.70.109.178,jocelyn@bell.net,13328920,000000120024298,1,1,"I was on the phone with two of your client care representatives for 54 min and the reason I called about never even got started or completed.  
I feel the employee are not trained properly, it felt like they were learning while on the phone with me wasting my time. I now have to call again and explain everything over again. ",3
254921,21-SEP-11,20-SEP-11,Mehdi,,fr,174.93.191.106,d.teissier@sympatico.ca,13324928,000000120004647,5,5,rien de mieux,5
254922,21-SEP-11,19-SEP-11,Ramzi,,fr,64.228.76.196,carmen_g@bell.net,13307896,000000119992737,2,1,J'ai du rappeler le 21/09/2011 pour refaire la demande. On avait oublier de faire le rebranchement.,4
254923,21-SEP-11,20-SEP-11,Jamel,,en,174.94.111.112,attalahsam@bell.net,13322984,000000120004320,5,5,,5
254924,21-SEP-11,19-SEP-11,Mylene,,en,64.231.90.236,dnyp@sympatico.ca,13309488,000000119981623,5,5,quit changing our package without our knowledge!!!!!!!,1
255376,22-SEP-11,21-SEP-11,Reginald,,en,174.95.21.217,doreen.scott@sympatico.ca,13341290,000000120033900,3,4,I do not have the messages at the bottom of the screen telling me if I have new messages or no messages.,4
255377,22-SEP-11,21-SEP-11,Remi,,en,69.157.149.176,rajneeshikha@sympatico.ca,13348376,000000120036489,5,5,,5
255378,22-SEP-11,21-SEP-11,Travis,,en,184.146.171.67,jamcam@sympatico.ca,13343404,000000120034150,5,5,,5
255379,22-SEP-11,21-SEP-11,Benitha,,en,69.157.59.157,dale.henderson2@sympatico.ca,13340506,000000120051022,5,5,Fully satisfied.,5
255380,22-SEP-11,19-SEP-11,Marc,,en,74.14.91.15,gadget99@bell.net,13310708,000000119998243,2,4,"My scheduled appointment was set for a specific date. For some reason they called 3 days earlier to come out 3 days sooner before my closing and when I called they had 2 dates.
On the closing day I had to call as the previous owners took the satelite and when I called there was issues with the order, part was missing. I spent more than 1 hour on the phone between on hold and different departments. Its did get resolved on time but I wasted so much time when it was all set up previously.",2
255381,22-SEP-11,21-SEP-11,Nicholas,,en,70.51.154.54,michellehale69@bell.net,13346629,000000120051489,1,1,"The tech did not show up to appt which was scheduled for sept 21 5-9pm. Nor did they bother to call to tell us they werent comming. This not good business practice. By 855 my husband called to find out where tech was and they said well maybe the ran late and could not come. still they should have called, appt now changed today another 5 hour to wait around. they better sow up thats all i have to say michelle hale ",3
255382,22-SEP-11,21-SEP-11,Mohammed,,en,65.93.92.15,ldf@sympatico.ca,13345136,000000120051360,1,1,"I called in last night and spent more than an hour on the phone with tech support - every email I send from my various email addresses, is going out from my sympatico address. This is not okay, was not rectified, and I was told that nothing can be done to fix the problem. Then this morning I did a chat support with another agent, and was told this is a known issue and is being worked on. I don't have accurate information, and I don't know who to believe, I can't get a case number to make sure this is being looked after (I'm told to just call back to see if it's being looked after) -  this is very inferior service.",1
255383,22-SEP-11,21-SEP-11,Melvin,,en,70.26.42.55,j.craven@sympatico.ca,13343278,000000120045726,5,5,I can't think of anything. Melvin (I think that was his name) was very courteous and helpful.,5
255384,22-SEP-11,21-SEP-11,Drew,,fr,184.144.174.32,cdalmo@sympatico.ca,13339806,000000120035567,5,5,Si j'aurai eu le même service la première fois que j'ai appelé.,5
255385,22-SEP-11,21-SEP-11,Sanjay,,en,70.54.4.96,hregnier@sympatico.ca,13343084,000000120052676,3,3,"a virus come thru my computer--had to reformat , not good, it was bell's anti-virus did not pick it up",3
255386,22-SEP-11,21-SEP-11,Patricia,,en,207.164.79.108,jaunnyc@sympatico.ca,13343522,000000120038201,5,5,,4
255387,22-SEP-11,21-SEP-11,Aprajit,,en,65.93.212.90,rjames.little@sympatico.ca,13348714,000000120037008,5,5,Nothing.  The assistance rendered was outstanding.,5
255388,22-SEP-11,21-SEP-11,Alonia,,en,76.67.91.209,robert.brewster@sympatico.ca,13348782,000000120032502,5,5,nothing,5
255389,22-SEP-11,21-SEP-11,Anne-Marie,,en,69.157.70.101,voneill@sympatico.ca,13351170,000000120040027,5,5,This regpresentative - Anne-Marie was the most helpful and easy to understand that I have ever had when calling sympatico.   Usually I dread having to call and put it off as long as possible but she was great!,4
255390,22-SEP-11,21-SEP-11,Xenia,,en,64.231.141.74,bugdebb@sympatico.ca,13339444,000000120039419,3,5,the rep had to leave me on hold then said she would call me back. long time of waiting,4
255391,22-SEP-11,21-SEP-11,Sami,,fr,69.159.90.239,realcolpron@sympatico.ca,13348524,000000120046033,3,3,,4
255392,22-SEP-11,21-SEP-11,Mohamed Amine,,fr,207.61.255.154,tardifrichard@sympatico.ca,13350438,000000120049262,5,4,,5
255393,22-SEP-11,21-SEP-11,Hana,,fr,207.61.255.154,tardifrichard@sympatico.ca,13350440,000000120031365,5,5,,5
255394,22-SEP-11,21-SEP-11,Reshma,,en,70.24.167.187,bant1681@bell.net,13338802,000000120042660,5,5,Language is a bit of an issue,5
255395,22-SEP-11,21-SEP-11,Samy,,fr,207.61.255.154,tardifrichard@sympatico.ca,13350442,000000120031817,5,5,,5
255396,22-SEP-11,20-SEP-11,Timothy,,en,64.229.66.12,reneeduffy@sympatico.ca,13333898,000000120023484,5,4,Representative have access to mobility information as well,4
255397,22-SEP-11,21-SEP-11,Jamila,,fr,174.93.241.30,godard.manon@sympatico.ca,13342522,000000120032790,4,4,"meilleur experience cette fois-ci, on se comprenais mieux",4
255398,22-SEP-11,21-SEP-11,Sandra,,en,199.243.188.42,brian.lesperance@sympatico.ca,13339326,000000120041618,1,1,"Have people who can speak English.
I will not recommend bell. I will tell every one about bell BAD SERVICE",1
255399,22-SEP-11,21-SEP-11,Jose,,en,70.50.30.10,melodie.bingham@sympatico.ca,13346462,000000120040347,5,5,"nothing, service was good",4
255400,22-SEP-11,21-SEP-11,Stanley,,en,70.29.123.14,wjspringg@sympatico.ca,13351388,000000120044955,1,1,Complete correction............I completed it on my own,
255401,22-SEP-11,21-SEP-11,Linda,,en,199.243.188.42,brian.lesperance@sympatico.ca,13339324,000000120046289,1,1,The worst service i have ever experience! ,1
255402,22-SEP-11,21-SEP-11,Iris,,en,174.94.20.186,sjsmith6@sympatico.ca,13349814,000000120028729,2,1,Fix the problem - It has been three days and I am no closer to a resolution to my e-mail problem. Note that this probelm was caused by an internal change at Bell.,2
255403,22-SEP-11,21-SEP-11,Sunil,,en,199.243.188.42,brian.lesperance@sympatico.ca,13339322,000000120049326,1,1,The worst service i have ever experience! ,1
255404,22-SEP-11,21-SEP-11,Arun,,en,174.94.20.186,sjsmith6@sympatico.ca,13349816,000000120029396,2,1,"Once again, the problem remains unsolved.  I am no closer now to a resolution than at the start of this - three days ago.",2
255405,22-SEP-11,20-SEP-11,Shalini,,en,65.95.245.11,dejongdebra@sympatico.ca,13325338,000000120011296,3,4,Difficult in understanding my rep.,
255406,22-SEP-11,21-SEP-11,Sebastian,,en,64.231.44.210,slatermp@sympatico.ca,13349846,000000120029881,2,1,clarity in the initial contact. difficult to understand due to accent and background noise. The second contact(5:00pm) was better. This (failure to connect to internet)has been an ongoing issue since getting the bell internet. I've explained that many times. ,2
255407,22-SEP-11,21-SEP-11,Andrea,,en,64.231.66.153,mrbillconn@sympatico.ca,13346994,000000120037168,5,5,"Andrea was knowledgeable and courteous.
She completely resolved the problem I was esperiencing",4
255408,22-SEP-11,19-SEP-11,Anis,,fr,174.88.156.173,agmarcil@bell.net,13306006,000000119997027,1,1,"de régler mon problème, car ce matin
cela est revenu pareil comme avant que je passe 45 minutes avec quelqu'un , il m'avait dit que c'était réglé,  mais j'ouvre mon outlock de mon ordinateur ce matin et c'est encore pareil, j'aimerais beaucoup, que l'on me contact à ce sujet, sinon je serai obliger de changer de fourniseur   ",1
255843,20-SEP-11,19-SEP-11,Kevin,,en,64.231.177.49,avaneil@sympatico.ca,13306886,000000119984141,2,1,He did not take the time to investigate the issue. It was a negative feedback from the beginning. He did not take the time to see what the problem was,2
255844,20-SEP-11,12-SEP-11,Tayssir,,fr,174.93.144.31,fcartier001@sympatico.ca,13222506,000000119827971,4,5,"Pour le moment,rien; je suis très satisfait. ",5
255845,20-SEP-11,19-SEP-11,Elizabeth,,en,64.228.146.84,sophia.apinitis@sympatico.ca,13319506,000000119988670,5,4,"I think you are doing very well,with your services as it is.",5
255846,20-SEP-11,14-SEP-11,Edgar,,en,50.101.150.95,tracy.read@bell.net,13260402,000000119880525,5,5,"Of all the representatives I've worked with in the Bell and Bell.ca teams, Edgar is, by far, my favourite!  Very personable, friendly, calming, attentive, and frankly funny as heck!!  I was getting pretty preturbed with internet set-up and email set-ups and Edgar relaxed me immediately.  I assure you that this is no easy accomplishment!!  If Edgar ever threatens to leave your company - don't even think about it - just throw a bag of money at him and keep him here! Actually, he's so great you should throw a bag of cash at him anyways.  If he isn't scheduled for a pay increase, give him another $1 per hour.  Just because he rocks.  Just because he deserves it.  ",5
255847,20-SEP-11,19-SEP-11,Elias,,en,69.156.92.96,tmeloche@sympatico.ca,13320436,000000119978787,5,4,"Nothing
",5
255848,20-SEP-11,19-SEP-11,Nabil,,fr,76.67.167.178,pagedanielle@sympatico.ca,13317008,000000119992788,5,5,nil,5
255849,20-SEP-11,20-SEP-11,Sumithra,,en,64.231.199.117,macdonald140@sympatico.ca,13314854,000000119998748,5,5,,5
255850,20-SEP-11,19-SEP-11,Jose,,en,70.48.243.67,ClaQues@bell.net,13305446,000000119977478,5,5,He did great!,5
255851,20-SEP-11,19-SEP-11,Hassiba,,fr,174.88.165.7,lucillemainville@bell.net,13314688,000000119972850,4,4,"
Rien de plus,je crois.",4
255852,20-SEP-11,19-SEP-11,Hema,,en,69.166.22.151,murrayt13@sympatico.ca,13316374,000000119977649,4,4,,4
255853,20-SEP-11,19-SEP-11,Krutthiga,,en,69.158.86.178,jcoughli@sympatico.ca,13312410,000000119986975,5,4,,5
255854,20-SEP-11,19-SEP-11,Haythem,,fr,76.69.176.166,ginettegosselin@sympatico.ca,13311096,000000119982315,5,5,Il faudrait savoir que les messages sur la facturation bell ne s'applique pas à notre cas.,4
255855,20-SEP-11,19-SEP-11,Deepak,,en,70.48.5.24,ben10@sympatico.ca,13307144,000000119990437,5,5,nothing,4
255856,20-SEP-11,17-SEP-11,Daniel,,fr,76.67.195.82,louisecaron@sympatico.ca,13293352,000000119951451,1,1,Représentant incapable de me répondre et ne comprenais pas ma question. Je déteste parler a des gens d'autres pays et qui connaisse rien de notre culture prendre des sous traitants moins cher mais service pourri.,1
255857,20-SEP-11,19-SEP-11,Anis,,fr,65.92.171.222,ldubuc@bell.net,13314160,000000119977600,1,1,"Bell a manqué d'honnêteté en ne mentionant pas le délai de 30 jours avant d'avoir droit au service de réparation sur place, de la franchise de 25$ et gu montant maximal de 500$ par periode de 12 mois pour toute réparation de matériel. Bell est rendu bas.",
255858,20-SEP-11,19-SEP-11,Ricardo,,en,70.53.59.10,labs4u@sympatico.ca,13313962,000000119980299,5,5,Nothing.  Ricardo is very personable and even helped reduce the billing charges.,4
255859,20-SEP-11,09-SEP-11,Amir,,fr,70.55.183.243,marc.mcgovern@sympatico.ca,13196236,000000119779207,5,5,,4
255860,20-SEP-11,19-SEP-11,Mario,,fr,70.55.181.171,biron.ml@bell.net,13307350,000000119979528,1,3,Etre plus patient.,3
255861,20-SEP-11,18-SEP-11,Mohamoud,,fr,69.156.2.243,rogerpothier@sympatico.ca,13303898,000000119961483,4,4,,3
255862,20-SEP-11,19-SEP-11,Rebecca,,en,67.70.43.48,regnancy@sympatico.ca,13317988,000000119971143,4,4,Have a number that you can call a customer care agent without going in a menu & not a 310 number,2
255863,20-SEP-11,19-SEP-11,Mustapha,,fr,70.48.97.206,chntl@sympatico.ca,13308216,000000119995815,5,5,Rien de plus Mustapha ma aidé a 2 reprises et ma toujours donner un service impeccable. Je tiens a le remercier,5
255864,20-SEP-11,19-SEP-11,Christine,,en,67.71.148.244,theboys@bell.net,13320284,000000119974273,4,3,,3
255865,20-SEP-11,13-SEP-11,Ryan,,en,24.235.239.65,jc.glasbergen@sympatico.ca,13239332,000000119848700,3,1,"Follow up on your promise
I cancelled the service in July   and in Sep I stil get money takeng out my acount I have seven confermation numbers and promises to send me box for return of the modem I should have seven boxes now but Ihaven;t seen one yet 
nobody ever explainted what is the problem only empty promeses
I phoned today again and was promised again it is solved?
John C",
255866,20-SEP-11,17-SEP-11,Vladimir,,en,67.70.116.232,petalpwr@bell.net,13294958,000000119941638,5,4,nothing,5
255867,20-SEP-11,17-SEP-11,Kalyan,,en,74.12.21.200,kdsh444@sympatico.ca,13292714,000000119955846,4,5,,4
255868,20-SEP-11,19-SEP-11,Gilbert,,en,174.93.219.108,planet.janet@sympatico.ca,13317506,000000119998098,3,1,I was very angry at the supervisor because he did no answer any of my questions and just kept saying sorry and telling me its impossible.,2
255869,20-SEP-11,19-SEP-11,Deo,,en,70.54.7.154,gerrydrew@sympatico.ca,13310986,000000119986641,3,1,live up to your promises,2
255870,20-SEP-11,16-SEP-11,David,,en,74.114.172.137,qlauren@sympatico.ca,13285056,000000119934780,5,4,,4
255871,20-SEP-11,19-SEP-11,Mohamed Amine,,fr,66.158.144.234,chabfran@sympatico.ca,13308096,000000119989764,1,1,écouter,3
255872,20-SEP-11,12-SEP-11,David,,en,76.67.10.193,semyon.balon072@sympatico.ca,13230808,000000119826482,5,5,,5
255873,20-SEP-11,19-SEP-11,Ashwini,,en,65.95.11.43,andrew.carter003@sympatico.ca,13306446,000000119995244,5,5,It was all good !!THANK-YOU,4
255874,21-SEP-11,15-SEP-11,Hussain,,en,70.30.108.206,penelope_4@sympatico.ca,13271596,000000119890645,2,1,"If Bell are truly concerned, then have someone in a position of authority, phone me for discussion",1
255875,21-SEP-11,20-SEP-11,Veerapuram,,en,174.93.10.51,paulmennie@sympatico.ca,13333020,000000120024991,3,2,,4
255876,21-SEP-11,04-SEP-11,Med Amine,,en,69.157.152.247,afugnitto@sympatico.ca,13125801,000000119652127,1,3,"My Issue was not resolved in a timely manner. Bell should bring back their customer service to Canada (in my case Montreal), not Tunisia which is an ocean away. When I asked to be transferrred to a Tech Support in Canada, I was told that they could do that, but they had spoken to the the tech person and given that it was a modem issue, they could do nothing but send a new modem that would come with 5 business days. I work from home 90% of the time and depend on my internet connection to earn a living. What they told me was that they could not send someone because it costs $200 to send a technician, but being withou internet cost me more than $200 of billable time a day. This was the most idiotic reason I ever received. I guess Bell really does not care about their existing customers and providing top notch service to keep loyal customers. I will definitely be looking at my options when the time comes to renew my internet contract. ",2
255877,20-SEP-11,19-SEP-11,Kevin,,fr,184.151.127.170,lmouellette@sympatico.ca,13314472,000000119979914,5,5,,5
256343,20-SEP-11,19-SEP-11,Melinda,,en,184.148.181.196,patmck4@sympatico.ca,13317126,000000119973169,5,5,"Nothing the representative, Melinda, was very helpful and may well have convinced me to switch my tv service from Cogeco to Bell, we shall see.
She is the first person I have talked to at Bell in the past year that has actually been truly helpfuland I appreciated the effort she took to explain things to me and not made me feel like I was wasting her time. Please thank her for me.

 ",5
256344,20-SEP-11,19-SEP-11,Mahesh,,en,70.48.252.29,rlmadison@sympatico.ca,13318256,000000119984321,4,5,,5
256345,20-SEP-11,19-SEP-11,Mindy,,en,70.49.176.199,robert.wright@sympatico.ca,13318338,000000119998444,5,5,Nothing.,5
256346,20-SEP-11,19-SEP-11,Cesar,,en,70.27.112.20,karench@sympatico.ca,13313472,000000119973468,1,1,fix the problem with Bell sympatico.ca not working,1
256347,21-SEP-11,19-SEP-11,Virginia,,en,70.54.17.98,cfuh@sympatico.ca,13308082,000000119992848,4,4,"My home phone and internet service contract should expire on the same date because they are in a bundle, but they had different expiry dates so Bell charged me extra money when my internet service contract expired before my home phone service contract. No one told that they had different expiry dates when I agreed to the contract. There have two times (last year and this year) that I was charged more than the contract amount and I had to call to tell Bell. This is very upsetting to me. How can I stay loyal to Bell when they mislead customers and don't inform them properly. I've been a customer for 35 years. Bell needs to tell their customers information upfront. Also a Bell agent gave me a confirmation number when I agreed to my new bundle contract in July. The number was 3313029 and when I called back no one could find that number. Why is Bell so disorganized. How can I trust any sales agent anymore when the confirmation numbers are not on record in Bell and I am getting charged different amounts from the contract? Each time I have to call to resolve this issue is such as waste of my time.

Virginia was a great help to me to finally resolve this issue when I called. I hope this problem won't happen again. 

John Watson, with this kind of terrible service,  when my contract expiry dates are not the same in a bundle, when I get charged different amounts than from my contract, and no one informs me, how can I be a loyal customer? ",1
256348,21-SEP-11,19-SEP-11,Shawn,,en,174.93.46.172,jimwhitmore@sympatico.ca,13312714,000000119988477,5,5,,5
256349,21-SEP-11,19-SEP-11,Bedre,,en,70.54.45.106,obie05@sympatico.ca,13316884,000000119975220,4,4,,4
256350,21-SEP-11,20-SEP-11,Mohamed Khalil,,fr,184.144.178.116,andr.desormeaux@sympatico.ca,13322576,000000120004442,5,5,,5
256351,21-SEP-11,16-SEP-11,Moses,,en,65.92.109.150,shelleyratcliffe@bell.net,13286212,000000119936798,5,3,We did not finish what we had planned to do we ran out of time as I had to be somewhere.,4
256352,21-SEP-11,20-SEP-11,Gregory,,en,69.158.171.247,lalonde.dominique@sympatico.ca,13329986,000000119999501,5,5,,5
256353,21-SEP-11,20-SEP-11,John,,en,76.64.56.67,gayle.norm@sympatico.ca,13326954,000000120020940,3,1,Follow-up. Technician was frustrated by not being able to access control of my PC due to line problems. Wed morning another technician left message that someone would come out because of problems on the line. Scheduled for Thursday Sept 22 between 5 and 9 pm.,3
256354,21-SEP-11,19-SEP-11,Steven,,fr,70.55.184.103,miron.andre@bell.net,13315972,000000119986867,1,1,régler le problème lors de ma premiere demande pour ne pas que je me répète a chaque fois afin d'obtenir le service demandé,1
256355,21-SEP-11,15-SEP-11,Sana,,fr,65.94.10.202,gilles.morin119@sympatico.ca,13266136,000000119902252,5,1,"grande compétence de sana, écoute attentive et facilité de communication. Je n'ai eu aucune difficulté à suivre ses instruction",3
256356,21-SEP-11,19-SEP-11,Amy,,en,69.156.146.219,roylindal@sympatico.ca,13318590,000000119991552,5,5,,5
256357,21-SEP-11,20-SEP-11,Sarah,,en,69.156.0.44,k.fahey@sympatico.ca,13329358,000000120021731,5,5,,4
256358,21-SEP-11,20-SEP-11,Leni,,en,50.100.56.188,tcchio@bell.net,13336068,000000120009683,4,4,,4
256359,21-SEP-11,18-SEP-11,Amir,,fr,76.65.83.109,bungee@bell.net,13298606,000000119963676,4,4,,4
256360,21-SEP-11,20-SEP-11,Douglas,,en,184.147.36.35,viceng@sympatico.ca,13336736,000000120003833,5,5,,5
256361,21-SEP-11,20-SEP-11,Melvin,,en,184.147.36.35,viceng@sympatico.ca,13336738,000000120002148,5,5,,5
256362,21-SEP-11,20-SEP-11,Patrick,,fr,50.100.104.232,yvondubuc@sympatico.ca,13337302,000000120014501,5,5,Solution rapide par des techniciens compétents enh apparence mais réparatrion de courte durée.,4
256363,21-SEP-11,20-SEP-11,Armando,,en,64.229.183.77,lanx@sympatico.ca,13330022,000000120016446,2,3,HIRE COMPETENT STAFF AND PAY THEM WELL,2
256364,21-SEP-11,19-SEP-11,Afef,,fr,174.91.232.75,mar.li@sympatico.ca,13315046,000000119975396,5,5,rien d'autre,5
256365,21-SEP-11,20-SEP-11,Eduardo,,en,76.69.13.3,ostermeier@sympatico.ca,13332758,000000120014074,1,2,"Do not automatically send your tech service calls to other countries (San Salvador and Manilla, Ph. I WANT TO TALK TO TECH SERVICE STAFF IN CANADA. Problems: Tech personnel refused to transfer my call (Or pretended to)to Canada many times. They insisted that my husband retrieve info from under our computer table many times-HE HAS A HEART CONDITION AND I COULDN'T REACH THE BOX. We spent nearly 2 hours (over 30 mins. on my husbands cell phone ( that charge will be expensive) trying to understand what was wanted, and repeating the same under the table activity many times. Then the next day, when I couldn't install the modem, I reached 2 people in India, who were rude and insisted on not transferring the call to Canada, and doing the tech work themselves- I hung up.  Finally, I found a number to reach Canada. It has taken over 3 hours of our time to look after your problem! We are definitely looking at getting another internet, telephone and cell phone service that will service Canadian customers within the country of Canada. I  wonder what you would pay  us for the work we had to do to solve a problem with your equipment for over 3 hours. THAT IS NOT CUSTOMER SERVICE!  - Ironically, once we spoke to Tech Staff in Canada, we received immediate, clear and concise instructions and they stayed on the line to ensure that we were doing the right procedures and assisted us on their computer. LIKE I SAID, SERVE CANADIAN CUSTOMERS WITH CANADIAN STAFF AND YOU WILL NOT LOSE SO MANY CANADIAN CUSTOMERS. - BELL IS CERTAINLY NOT CANADIAN ANYMORE. ",1
256366,21-SEP-11,20-SEP-11,Charles,,fr,174.88.180.221,lacarobin@sympatico.ca,13329952,000000120011825,5,5,,5
256367,21-SEP-11,20-SEP-11,Benjamin,,en,174.93.162.17,jpaula@sympatico.ca,13329131,000000120016253,5,5,All was very positive,5
256368,21-SEP-11,20-SEP-11,Jeanette,,fr,76.67.156.56,bruno_tremblay_4@sympatico.ca,13323814,000000120017563,5,4,Ne pas faire 3 appelle  chez moi.,4
256369,21-SEP-11,07-SEP-11,Emna,,fr,69.156.168.195,marierose_ouellet_7@sympatico.ca,13169348,000000119704325,4,5,Sans commentaires,4
256370,21-SEP-11,07-SEP-11,Emna,,fr,69.156.168.195,marierose_ouellet_7@sympatico.ca,13169350,000000119705062,4,5,,4
262226,01-OCT-11,30-SEP-11,Med Wacef,,fr,70.30.159.202,gastounette69@sympatico.ca,13457248,000000120259904,5,5,ces  correct,5
262227,01-OCT-11,30-SEP-11,Med Hedi,,fr,184.144.183.138,josee_richard@sympatico.ca,13459162,000000120254836,5,4,,4
262228,01-OCT-11,06-SEP-11,Charles,,fr,70.30.152.121,m.pelletier1@sympatico.ca,13153456,000000119687349,5,5,,5
262229,01-OCT-11,30-SEP-11,Ines,,fr,65.94.4.104,blaoufi@bell.net,13454388,000000120240787,5,4,"Malheureusement, malgré tous les moyens que vous avez, votre système de facturation ne marche pas bien. 
Jai déjà exposé mon problème dans un sondage précédant.
Dans mon entourage, il n y que de commentaires négatifs sur le service de Bell. Beaucoup de mauvaises expériences. Tu parles au service à la clientèle, tu penses que ton problème va être régler, mais la prochaine facture tu recommences.
Il faut faire quelque chose sinon vous allez perdre beaucoup de clients.
Moi aussi je travaille pour Bell Media, et ça me fait mal de voir toutes ces défaillances.
",
262230,01-OCT-11,28-SEP-11,Rifa,,fr,70.30.168.140,michele.francois@sympatico.ca,13434064,000000120194437,1,1,"Nous avons parlé à trois personnes différentes concernant un service offert par Bell. Les trois nous ont donné des infos différentes. Nous avons décidé de ne pas prendre le service et l'avons annulé au dernier appel à Bell puisque nous n'avions plus confiance vu les divergences d'infos obtenues. Lors du dernier appel, la dame nous a dit ""pas de soucis, nous avons remis votre service comme avant et il n'y aura pas de technicien qui se présentera chez vous demain matin"". Et bien visiblement, il y a beaucoup de soucis à se faire avec la Cie Bell puisque un technicien s'est quand même présenté chez nous le lendemain, alors que nous avions annulé. Nous sommes d'avis que la Cie Bell n,est plus ce qu'elle était. Autrefois (il n'y a pas si longtemps), Bell était gage de confiance et de bon service. Notre expérience récente nous a bien démontré que ce n'est plus le cas, malheureusement. Vos intervenants téléphoniques sont très polis, mais ne savent pas de quoi ils parlent (3 intervenants = 3 infos différentes) et  n'ont pas fait les actions supposées suite à nos conversations.",1
262231,01-OCT-11,30-SEP-11,Emmanuel,,en,70.50.56.135,des.chambers@sympatico.ca,13455898,000000120239534,5,5,Nothing,4
262232,01-OCT-11,30-SEP-11,Sarah,,fr,184.146.245.89,gpoliquin@sympatico.ca,13457558,000000120252221,5,5,,5
262233,01-OCT-11,29-SEP-11,Andy,,en,76.69.115.7,hugh.roney@sympatico.ca,13444570,000000120217499,,,"Actually had a call from me!! Which you did not, you are totally mistaken as to whom this supposed call came from",1
262234,01-OCT-11,30-SEP-11,Max,,en,174.88.165.215,ramsey.beverley@bell.net,13463198,000000120244009,1,1,resolve existing problem returned in p.m,2
262235,01-OCT-11,27-SEP-11,Mustapha,,fr,184.146.230.195,m.a.veilleux@sympatico.ca,13419206,000000120184789,4,4,,5
262236,01-OCT-11,30-SEP-11,Hugo,,en,70.53.129.118,valart@sympatico.ca,13465644,000000120260837,5,5,,4
262237,01-OCT-11,30-SEP-11,Julie,,en,70.51.32.21,wchippindale@sympatico.ca,13465956,000000120244220,5,5,One cannot improve on perfection!,5
262238,01-OCT-11,30-SEP-11,Nayeem,,en,64.229.231.143,laviniag@sympatico.ca,13459908,000000120261985,5,5,,5
262239,01-OCT-11,14-SEP-11,Gloria,,en,70.50.180.184,smurfett@sympatico.ca,13259472,000000119870271,5,4,,4
262240,01-OCT-11,30-SEP-11,Adel,,fr,76.67.184.228,robertjrrenaud@sympatico.ca,13463580,000000120262442,2,2,Me donner des réponses concrete au sujet de mon probleme et me donner un rabais mensuel.,1
262241,01-OCT-11,30-SEP-11,Jesus,,en,70.54.155.243,lbonde@sympatico.ca,13459928,000000120246247,5,4,He was very patient. I hope my ability to send/receive emails will continue. Other agents said they fixeded it & the problem kept happening.,4
262242,01-OCT-11,30-SEP-11,Ameer,,en,174.91.235.213,k.e.noble@sympatico.ca,13459376,000000120244171,5,5,Nothing at this time,5
262243,01-OCT-11,30-SEP-11,Afef,,fr,174.92.166.30,annemariep1@sympatico.ca,13453702,000000120240853,3,1,"J'ai cancellé un service qui ne s'est pas avéré utile du tout finalement, j'aurais aimé un remboursement ou un crédit, mais la représentante a refusé. ",3
262244,01-OCT-11,21-SEP-11,Moez,,en,70.28.82.135,talbotme@sympatico.ca,13350394,000000120035381,1,1,Offer different plans or recent offers.,2
262245,01-OCT-11,30-SEP-11,Krutthiga,,en,174.91.28.239,bshepp@sympatico.ca,13454600,000000120253016,1,1,"My call went to India, I could not understand her with her accent. I was getting very fustrated & so was she as she hung up on me",1
262246,01-OCT-11,24-SEP-11,Yves,,fr,76.67.205.7,sophiekakim.genty@sympatico.ca,13387186,000000120106035,5,5,,5
262247,01-OCT-11,26-SEP-11,Shoiab,,en,174.92.112.254,robert.demers088@sympatico.ca,13407682,000000120152849,3,3,"based on his ability,he did his job but the problem was not foxed and no one came for their appointment today which left me sitting here from 500 to 900 thanks, like a phone call would have been nice.",3
262248,01-OCT-11,30-SEP-11,Bernard,,en,74.14.102.39,bovroom@bell.net,13454476,000000120244797,1,1,Have someone that knows what they are talking about....I was kept to looking to see what colors were on my modem...I only wanted to reconnect my new computer...he didn't really know what he was talking about...I had to call my daughter in law to connect me back up...he said when I next called...I shoudld have someone that was computer literat...I got my computer hooked back up without your computer literat people...sorry to have to say that that but after an hour on the phone with him was really frustating...hope you learn from this but I know you's won't..so what am I paying for...thanks for nothing!!,1
262249,01-OCT-11,30-SEP-11,Mauricio,,en,184.144.30.179,j.terpstra@sympatico.ca,13458282,000000120241143,5,5,Decrease my phone wait-time.,4
262250,01-OCT-11,27-SEP-11,Kyle,,en,174.92.100.249,ellinetts@sympatico.ca,13414916,000000120182052,1,1,"make sure the people answering the phone know what they are doing, everyone says that they cannot help, puts me on hold for 15 minutes and never does anything, have the technician that was booked actually show up and if he is not going to please have someone call and follow up (he never showed up and no one called), your customer service is terrible, my situation has since been resolved, only took 5 days, I called 611 and spoke with a terrific guy named Michel who restored my faith in Bell (until I have to call again)",
262251,01-OCT-11,26-SEP-11,Arun,,en,174.92.92.217,gerald.bisson@sympatico.ca,13400422,000000120156434,1,1,PROBLEM NOT RESOLVED.....NO CALL AFTER 72 HOURS ????,
262252,30-SEP-11,29-SEP-11,Oussama,,fr,70.24.236.66,natrem@sympatico.ca,13448618,000000120231140,4,4,,4
262253,30-SEP-11,29-SEP-11,Daniel,,en,64.231.55.24,akanga@sympatico.ca,13439798,000000120224419,5,5,,5
262254,30-SEP-11,20-SEP-11,Sarah,,en,76.64.214.32,lobsterltse@sympatico.ca,13330494,000000120018564,5,5,nothing,5
262255,30-SEP-11,29-SEP-11,Geetha,,en,142.240.200.10,monica.hazel@sympatico.ca,13448288,000000120234865,5,5,Nothing really. ,5
262256,30-SEP-11,29-SEP-11,Jihene,,fr,74.15.157.156,rfrenaud@bell.net,13449916,000000120222519,5,5,Rien de plus. Merci,4
260736,30-SEP-11,29-SEP-11,Victor Gabriel,,en,70.26.45.21,shen888@sympatico.ca,13450920,000000120234029,4,4,"There are too many different representative for different problem.  I dislik being pass around from one person to the next in order to solve my internet connection problem.  One should be cover all aspects to get my internet connection up and running.
He is very patience and make sure all my PC have internet before he hang up.  That I appreciate very much.

The unfortunate thing is the connection is unstable. SIt will connect for 5-10 minute and limited connection again.  It is so frustating.",4
260737,30-SEP-11,29-SEP-11,Liza,,en,76.64.143.77,leonhoppel@sympatico.ca,13446648,000000120236384,5,5,"This was a Bell Sympatico problem where the wrong email address was sent during a reply message..It caused a lot of consternation and we had no ""heads up"" that it was your doing...So for 4 days we rebooted the router, put a new level of Mozilla 6.o and tried everything we could, thinking it was our problem since it worked fine the week before...WE NEED A HEADS UP FROM bELL IF THEY CAHNGE THEIR SOFTWARE...
",2
260738,30-SEP-11,28-SEP-11,Marta,,en,174.95.56.152,jchristison@sympatico.ca,13431106,000000120195907,4,5,,5
260739,30-SEP-11,29-SEP-11,Asha,,en,70.29.114.208,dan.naismith@sympatico.ca,13442110,000000120228099,4,4,,5
260740,30-SEP-11,28-SEP-11,Manel,,fr,76.64.243.180,refugeCote5@sympatico.ca,13436058,000000120188755,2,2,"spécial ds une place augmentation ds l`autre finalement ont reviens au meme prix a revoir le mois prochain
",1
260741,30-SEP-11,29-SEP-11,Srinivas,,en,50.101.232.138,rdleclair@sympatico.ca,13449814,000000120222937,4,5,nothing you teck was excellent,5
260742,30-SEP-11,29-SEP-11,Khan,,en,216.208.50.142,linkhaven@sympatico.ca,13446768,000000120227197,4,3,"language is some times hard to understand but I was able to follow
his instructions okay",4
260743,30-SEP-11,28-SEP-11,Lucas,,en,65.95.190.73,panthersox@sympatico.ca,13435114,000000120187982,3,2,"Improve waiting times. 
Bill me fairly. I am not getting the minium speed (MBPS) at all, but paying for it..I have to wait until Bell upgards the Area.",2
260744,30-SEP-11,28-SEP-11,Mohamed Ali,,fr,67.68.108.131,esnellen@sympatico.ca,13429230,000000120197039,5,5,,5
260745,30-SEP-11,29-SEP-11,Kevin,,en,174.92.90.226,rafael.solis@sympatico.ca,13449674,000000120218300,5,5,,5
260746,30-SEP-11,29-SEP-11,Ashwini,,en,65.95.100.221,free2beme@bell.net,13443604,000000120232977,2,2,THE PERSON i WAS SPEAKING TO HAD A VERY HAVE INDIAN ACCENT- ALBEIT VERY PLEASANT- HARD TO UNDERSTAND HER- i ASKED TO BE TRANSFERREDS TO SOMEONE IN cANADA BUT SHE SD SHE COULDN'T DO THAT,2
260747,30-SEP-11,29-SEP-11,Oliver,,en,70.29.190.2,boni.face@sympatico.ca,13440960,000000120233452,4,4,Not much due to the circumstances,4
260748,30-SEP-11,28-SEP-11,Mauricio,,en,76.68.91.51,corrine.hall@sympatico.ca,13427880,000000120194171,5,5,,5
260749,30-SEP-11,28-SEP-11,Harathi,,en,70.24.94.164,mcattrysse@sympatico.ca,13433870,000000120208892,3,1, Phone connection was not very good and the lady was very hard to understand..She took to long to solve nothing.,3
260750,30-SEP-11,22-SEP-11,Kaitlyn,,en,76.71.152.210,rego_32@sympatico.ca,13362666,000000120060536,5,5,It took a long time to get to the right department and speak to a person - ill effects of voicemails I guess,5
260751,30-SEP-11,26-SEP-11,Anne,,en,70.30.77.52,cheryl.thurston@bell.net,13397816,000000120153385,4,4,The representative I spoke to was very helpful and very pleasant.,4
260752,01-OCT-11,30-SEP-11,Brent,,en,174.91.149.121,d_spink@sympatico.ca,13455522,000000120247054,5,4,need to not put on hold so long and when you do cone back and let us know you are still helping at times it sounded like i was hung up on,4
260753,01-OCT-11,30-SEP-11,Silverious,,en,70.26.161.185,rjmxhp@sympatico.ca,13463492,000000120251817,4,5,,4
260754,01-OCT-11,30-SEP-11,Irfan,,en,86.166.185.235,d.banks@sympatico.ca,13455478,000000120246439,2,3,"This was the third call for the replacement of a failed modem. I was on the telephone for 1 hour 48 minutes, passed from hand to hand to hand, providing the same information for each segment, and I am unsure the problem has been solved.",
260755,01-OCT-11,30-SEP-11,Imen,,fr,70.52.6.154,drpascal@sympatico.ca,13456324,000000120243840,5,5,Tout a été parfait!,5
260756,01-OCT-11,30-SEP-11,Carmen,,en,70.26.28.117,zmarko@bell.net,13466394,000000120238729,4,4,Not be Indian,4
260757,01-OCT-11,30-SEP-11,Ganesh,,en,70.24.91.82,john.lodge@sympatico.ca,13459032,000000120237960,3,3,,3
260758,01-OCT-11,30-SEP-11,Ali,,en,70.24.91.82,john.lodge@sympatico.ca,13459030,000000120238078,3,2,,3
260759,01-OCT-11,30-SEP-11,Jill,,en,70.24.91.82,john.lodge@sympatico.ca,13459028,000000120242498,5,5,,5
260760,01-OCT-11,30-SEP-11,Aaron,,en,64.229.31.249,rodmaloney@bell.net,13463632,000000120242030,5,5,Couldn't find a phone # when I went on line,4
260761,01-OCT-11,30-SEP-11,Sergio,,en,74.15.248.78,michael.crawley@sympatico.ca,13461440,000000120259862,,,The call was very polite. I remoed a filter but I have yet to use the browser and see if it works. For over a month it has been taking 8-20 minutes to connect. This is high speed?,2
260762,01-OCT-11,30-SEP-11,Emely,,en,174.95.108.2,gilles.desjardins3@sympatico.ca,13457406,000000120240494,5,5,"Emily is a champion. Give her a raise or a trophy. She saved a customer. I was about to switch to Videotron.
FIRE your investigative team. They did nothing for me. I had to call 3 times before getting Emily, that is 168 hours later. I was told my problem would be resolved in 72 hours case #120090040. Big joke, you lost credibility.Emily has initiative and brains, she resolved my e-mail issue on that same day, same call. I think it took no more than 30 minutes.",3
260763,01-OCT-11,30-SEP-11,Ghorden,,en,69.156.211.57,benjamin.rouben@sympatico.ca,13454214,000000120259733,5,5,Nothing,5
260764,01-OCT-11,30-SEP-11,Michael,,en,65.93.150.88,rogp@sympatico.ca,13463660,000000120246894,5,5,Nothing,5
260765,01-OCT-11,30-SEP-11,Wynbert,,en,67.71.5.19,marshacr@sympatico.ca,13461042,000000120257847,5,4,there was not a thing to be done that would have been more helpful,5
260766,01-OCT-11,30-SEP-11,Janmar,,en,174.91.6.53,terrancepulham@sympatico.ca,13465216,000000120247103,5,5,nothing,5
260767,01-OCT-11,30-SEP-11,Faouzi,,fr,67.68.205.3,paulelaurier@sympatico.ca,13462704,000000120247834,5,5,,5
260768,01-OCT-11,30-SEP-11,Omar,,en,74.12.183.115,kaymacnaughton@bell.net,13459498,000000120252779,4,3,,5
260769,01-OCT-11,29-SEP-11,Syed Mustafa,,en,69.157.55.158,mcquittyw@sympatico.ca,13447770,000000120212082,3,3,Completely resolved after I went to PC care and went back a few days when I was not having the trouble,4
260770,01-OCT-11,30-SEP-11,Kranthi,,en,70.31.26.158,slamain@sympatico.ca,13464554,000000120257495,1,1,Move my services to Cogeco,1
260771,01-OCT-11,30-SEP-11,Orlando,,en,184.148.148.232,b.matthews@sympatico.ca,13454010,000000120247441,5,3,,4
260772,01-OCT-11,30-SEP-11,Hema,,en,67.70.201.131,ken.sokoloski@sympatico.ca,13459550,000000120245892,4,4,nothing,3
260773,01-OCT-11,30-SEP-11,Mehdi,,fr,70.30.155.28,stephane245@sympatico.ca,13464804,000000120259098,5,5,mon j ai bien aimé la competence de l agent. tres sastisfait,5
261235,02-OCT-11,01-OCT-11,Melvin,,en,184.151.63.206,btrimble@sympatico.ca,13467948,000000120268104,3,2,"Melvin certainly tried his best. However, I wear hearing aids and this combined with Melvin's (and his colleagues') accent makes it very difficult to communicate effectively.
I experience this problem whenever I need help with Bell and I simply do not understand when I identify this as a problem up front why I cannot be transferred to someone who can more effectively answer my concerns.
This is the first time, I believe, that I have complained (although I have used Bell's problem-solving services several times in the past) and I wish you NOT to consider my comments to, in any way, be a negative reflection on Melvin's help.
However, I will now explore other options for all of the services provided to me by Bell ( Internet, television, telephone,etc.).
Bill Trimble ",2
261236,02-OCT-11,30-SEP-11,Jonathan,,fr,70.30.149.164,c.fort@sympatico.ca,13454658,000000120259494,4,2,"le poste 416 "" golf"" n'est pas HD : il faut payer $5.08 de plus pour l'avoir  en HD...c'est de l'exploitation.
",2
261237,02-OCT-11,01-OCT-11,Ramzi,,fr,70.29.154.15,lecuyerchristian@sympatico.ca,13471784,000000120276770,2,1,répondre clairement avec une date sans me demander d'être transferer. le problème est toujours sans réponse!!!!!!,1
261238,02-OCT-11,01-OCT-11,Emmanuel,,en,174.95.30.113,george.novak@sympatico.ca,13469904,000000120275013,5,5,,5
261239,02-OCT-11,01-OCT-11,Andrea,,en,70.31.37.36,dmarek@bell.net,13469078,000000120263372,4,5,,4
261240,02-OCT-11,01-OCT-11,Joanne,,en,64.229.137.183,alizon.sharun@sympatico.ca,13467026,000000120268073,4,2,"The problem I have been having since July, 2011, is that I often find I have no internet connection, sometimes in the middle of doing something and often, if I leave the machine [a Mac] on 'sleep' and then return to find I am not connected.    I have recorded six [6] calling of your support/technical team and it always comes back on soon or later, but later it fails again.  
I have had two visits by technicians who come, investigate and then tell me all is well.  It is not!  After almost and hour with 'Joanne' yesterday at 11:35am it seemed fine, she had done diagnostics etc. and it worked until 7:30pm that night but I was too angry to call.  This morning at before 10:00am it was DOWN and I called again at that time.  I got ""Joanne"" again who felt that it was still a major problem and transferred me to 'Rachel"" in the Philippines who checked my telephone line and scheduled me a technician for tomorrow morning for yet 'another visit'.  
Obviously there is a problem with you service and the latest idea is that it might be my modem [ a 2-wire modem installed Dec 16, 2009] but realistically, they may not really know what to do.  
If you asked me if I am frustrated, I am!  Will I continue to use your internet and telephone service?   That is really getting down 'to the wire'.  
It is up to you to solve the problem since it is your equipment that I am renting and as well I am paying for the service of you providing me with internet connections.  Please actually solve this problem and stop me from having to use Rogers for my connections
Charles Sharun  11:55am October 2, 2011

",3
261241,02-OCT-11,30-SEP-11,Reuben,,en,67.70.42.124,rnovinka@sympatico.ca,13463522,000000120239058,4,3,,4
261242,02-OCT-11,23-SEP-11,Abdelalim,,fr,70.30.189.84,jofopile@bell.net,13372206,000000120088421,1,1,Je me suis fait raccrocher au nez après aattente,
261243,02-OCT-11,30-SEP-11,Mouna,,fr,76.65.89.221,bibeau1@sympatico.ca,13454328,000000120241776,5,5,"tout a été bien répondu à mes questions

Merci",5
261244,02-OCT-11,30-SEP-11,William,,en,70.55.30.103,obrienst@bell.net,13462412,000000120250814,5,5,Nothing,4
261245,02-OCT-11,01-OCT-11,Karim,,fr,174.88.4.249,rochlauzon@sympatico.ca,13474396,000000120268493,3,1,"Il me reste les options suivantes:

1) rester avec Bell et souffrir
2) aller avec Vidéotron

",2
261246,02-OCT-11,18-SEP-11,Mohamoud,,fr,174.94.101.39,gilpepin@sympatico.ca,13300274,000000119960789,4,5,,5
261247,02-OCT-11,01-OCT-11,Patricia,,en,174.92.58.145,raffaella@sympatico.ca,13474026,000000120277962,5,5,,5
261248,02-OCT-11,01-OCT-11,Eliena,,en,70.51.112.249,fatima.medina059@sympatico.ca,13469554,000000120267479,5,5,satisfy,4
261249,02-OCT-11,26-SEP-11,Arbi,,fr,174.91.219.161,claudettedelburgo@sympatico.ca,13398050,000000120154886,4,4,,5
261250,02-OCT-11,29-SEP-11,Ibrahim,,fr,69.159.90.27,danielle.dempster@sympatico.ca,13442168,000000120234314,5,5,,5
261251,02-OCT-11,30-SEP-11,Rolando,,en,67.68.0.40,daisy4est@sympatico.ca,13455546,000000120245551,4,4,,5
261252,02-OCT-11,22-SEP-11,Charles,,fr,50.100.111.202,sebastien.belley.st-gelais@sympatico.ca,13363586,000000120056656,4,5,,5
261253,02-OCT-11,01-OCT-11,Vladimir,,en,184.146.76.170,hughdel@sympatico.ca,13470382,000000120278949,5,5,nothing question was answered,5
261254,03-OCT-11,01-OCT-11,Maria,,en,174.92.70.197,ddkinnear@sympatico.ca,13468834,000000120279138,3,3,use english speaking technicians when speaking to english speaking customers,3
261255,03-OCT-11,30-SEP-11,Felix,,en,69.157.164.227,ebrewster@sympatico.ca,13456454,000000120256652,5,5,"For this call,  I was happy with the service I received from Felix.  He was polite, knowledgeable.  The problem was resolved quickly.  No need to improve the service.",4
261256,03-OCT-11,29-SEP-11,Prego Junior,,fr,174.95.238.121,dfortin11@bell.net,13442496,000000120232608,5,4,"On M'a aidé à résoudre mon problème temporairement mais en temps que technicien depuis les 40 dernières années, j'aurais aimé parlé au technicien qui m'a installé l'internet pour régler mon problème en permanance. De technicien à technicien nous aurions pu nous comprendre pour mettre le programm comme il était au départ
merci. 

Denis Fortin
819 643-9814
b1qjqq23
11 de Rimouski",5
261257,03-OCT-11,05-SEP-08,Raphael,,fr,174.93.201.114,lupanart@sympatico.ca,4237342,000000091332350,5,5,rien tout était parfait,5
261258,03-OCT-11,05-SEP-08,Mohamed l.,,fr,174.93.201.114,lupanart@sympatico.ca,4237341,000000091331917,5,5,L'attente est parfois trop longue,5
261259,03-OCT-11,02-OCT-11,Noureddine,,fr,70.55.116.153,michelinegagne3@sympatico.ca,13481400,000000120290236,5,5,tel le 14-09- pas règlé à mon retour le2-10 o.k. après appel pas internet 17jrs.,4
261260,03-OCT-11,02-OCT-11,Karishma,,en,70.51.66.97,vish.mimi@sympatico.ca,13483982,000000120280952,4,4,I have no input to add as my problem with the internet was resolved and the representative was very patient and helpful.,5
261261,03-OCT-11,02-OCT-11,Denice,,en,70.30.132.61,micro-tony@sympatico.ca,13481414,000000120288176,2,2,Your security manager software no longer works on my computer. I see you have a new one but I will not be useing it after the hell I went through trying to find the problem- your software.,3
261262,03-OCT-11,02-OCT-11,Manel,,fr,174.88.167.164,SYLVIEMOREAU1@sympatico.ca,13476412,000000120283380,5,5,,5
261731,01-OCT-11,30-SEP-11,Tarek,,fr,174.89.222.132,michel.rafferty@sympatico.ca,13461484,000000120255839,5,5,,5
261732,01-OCT-11,15-SEP-11,Gerald,,en,74.12.85.115,iaagaard@sympatico.ca,13266866,000000119900800,5,5,"I think Bell can do a better job in being more proactive in offering EXISTING customers new and better prices and services.
I receive offers in the mail that, when I inquire, only apply to NEW customers.
That is in effect discrimination against your current (and often faithful) customers. E.g. free accessories for a year, $10 off a month for a year, etc..",5
261733,01-OCT-11,30-SEP-11,Jason,,en,174.89.114.33,barbara.thornton@sympatico.ca,13454064,000000120243546,5,5,"Had the call centre in Canada.  Hard to understand the operator's accent.  Thank heavens, problem was just one question that I had really figured out for myself.  I just needed confirmation.",3
261734,01-OCT-11,30-SEP-11,Mohamed Sabry,,fr,70.49.61.69,famille.caron-fleury@sympatico.ca,13456820,000000120240959,4,4,"Ne pas avoir un délai de 72 heures pour vérifier la ligne. Par contre, le conseiller a offert un très bon service.",4
261735,01-OCT-11,30-SEP-11,Armando,,en,184.148.183.41,h.tremblett@sympatico.ca,13457704,000000120248652,5,5,nothing,5
261736,01-OCT-11,30-SEP-11,Fatma Sawcen,,fr,70.48.27.231,marckmc@bell.net,13460846,000000120253010,5,4,"On m'as dit que je pouvais avoir en quelque sorte un avertissement pour m'avertir si je dépasse mon forfait ou nombre de GIG auquels j'ai accès(service à la clientel),mais dans les fait il n'est pas possible de d'activer un alarme ou autre avertissement(service technique) soit disant le service technique est impecable) globalement j'ai aucun reproche ",5
261737,01-OCT-11,26-SEP-11,Paul,,en,70.31.21.147,steve.salbach@sympatico.ca,13409128,000000120156908,4,5,APPOINTMENMT TIME FLEXIBILITY,5
261738,01-OCT-11,30-SEP-11,Evangeline,,en,70.27.63.90,crystalrealty@sympatico.ca,13455436,000000120250249,3,4,Done what you should have in the first place.,3
261739,01-OCT-11,30-SEP-11,Haythem,,fr,70.55.133.99,alain157@sympatico.ca,13453356,000000120240683,4,4,"Lorsque le matériel loué fait défaut, le client n'a pas a payé des frais de livraison caché sous la rubrique (frais de réseautage).J'avais confiance â ma facturation avant, mais maintenant je devrais apporté une attention particuliere.",3
261740,01-OCT-11,30-SEP-11,Maria,,en,64.231.177.112,bechipman@sympatico.ca,13454168,000000120239162,5,2,"when I moved, the hookup was unfamiliar. the lead from my computer for the internet was not plugged into the modum but somewhere could not determine.
It was a wireless connection, I still need to understand
bought another and longer lead and now modum attached",5
261741,01-OCT-11,30-SEP-11,Leslie,,en,184.144.130.228,tomkat50@bell.net,13465454,000000120239441,4,4,,5
261742,01-OCT-11,27-SEP-11,Kevin,,en,70.49.173.201,smcgill2@sympatico.ca,13423482,000000120170388,4,4,Nothing,4
261743,01-OCT-11,29-SEP-11,Alaaeddine,,fr,69.157.138.7,Ricesp@bell.net,13439498,000000120235328,5,5,"maintenir la qualité du service et encourager le personnel par un système de reconnaissance, ex (employé du mois) etc.",4
261744,01-OCT-11,30-SEP-11,Alexander,,en,184.144.129.105,pakederm@sympatico.ca,13462568,000000120246300,1,1,"I called to inquire about bundeling , the rep. mentioned I should upgrade my interenet for 7 to 12 ..I agreed ..Two days later the internet went out for about 15 minutes , the lan line went out as well and didnt come back . This was on Friday morning . I called in they said oh well sorry we will have a tech out on Tues, to fix it, Also said he will need to come in the house and check the lines for a 85$ fee (app) We told them no the tech cant come in this was thier issue .Unacceptable but what can I do . I called back in on friday night for a status update and they said now it should be repaired on Sunday . They said the problem is outside the house ..so I sit and wait now!  I have been a bell customer for 25 years ..This doesnt make me happy and I will be seeking a credit for the trouble .",4
261745,01-OCT-11,29-SEP-11,Jordan,,en,76.64.72.249,dplaunt@bell.net,13442802,000000120225558,5,5,,5
261746,01-OCT-11,27-SEP-11,Max,,en,76.64.151.127,faymiller@sympatico.ca,13415210,000000120165284,1,1,I want to be able to speak to a person that speaks the ENGLISH language so that I can understand them,
261747,01-OCT-11,30-SEP-11,Sonia,,fr,69.156.3.53,jeanpierre_poitras@sympatico.ca,13458648,000000120246469,5,4,Nous fournir le service internet Haute vitesse dans notre région.,2
261748,01-OCT-11,28-SEP-11,Alexandra,,en,69.158.35.239,aka.pyche@sympatico.ca,13425838,000000120210376,5,2,"getting the internet up and running. Not being told that the internet would be working after  midnight. It was not. We had to call 2 more times. Wait for a tech that came at 2pm instead of between 5 and 9 as promised.The agents we worked with i the 28th, 29, tried but could not fix the issue. The agent on the 30 was amazing and stuck with us until our pc, laptop and netbooks were up and running. ",4
261749,01-OCT-11,30-SEP-11,Mahender,,en,174.89.36.138,smith7863@sympatico.ca,13464606,000000120239809,5,5,satisfied,5
261750,30-SEP-11,27-SEP-11,Mike,,en,70.54.35.250,nicksue@bell.net,13420916,000000120166214,2,1,"Instead of having your IT employees read you the steps to do, why not just put the book online??? Your IT employee suggested that the problem was with my computer but finally it wasn't, I just needed to reboot my PC after doing the steps he read to me. ",3
261751,30-SEP-11,24-SEP-11,Manel,,fr,67.68.101.32,francois081@sympatico.ca,13382096,000000120113488,5,5,,5
261752,30-SEP-11,29-SEP-11,Juliio,,en,65.92.46.137,alfmoulden@sympatico.ca,13439910,000000120225799,5,5,,5
261753,30-SEP-11,29-SEP-11,Stephane,,fr,70.50.153.97,michelinemartel@bell.net,13447996,000000120229233,5,5,,5
261754,30-SEP-11,29-SEP-11,Juan,,en,65.92.12.201,cliffmc@sympatico.ca,13441796,000000120231684,5,5,bought me a beer while we were working through the problems,5
261755,30-SEP-11,29-SEP-11,Steve,,en,76.67.47.14,ve3bkq@sympatico.ca,13452152,000000120224098,5,5,,5
261756,30-SEP-11,29-SEP-11,Henry,,en,69.158.66.188,richard.sandra@sympatico.ca,13449970,000000120219622,5,5,improve the quality of the land line connection between Bell reps(S.A./Asia)and customer,5
261757,30-SEP-11,29-SEP-11,Mary Anne,,en,70.55.17.174,tdalbani@bell.net,13451702,000000120212334,2,1,Directed me to the correct contact to solve my internet problem.,3
261758,30-SEP-11,29-SEP-11,Ashfaq,,en,70.55.17.174,tdalbani@bell.net,13451704,000000120226381,5,5,,5
261759,30-SEP-11,29-SEP-11,Mohamed,,fr,208.71.8.2,pete.levass@sympatico.ca,13449280,000000120235287,5,5,Tout a été exceptionnel et Mohamed a également un  excellent sens de l'humour bravo.,5
261760,30-SEP-11,24-SEP-11,Vijay,,en,174.92.111.146,cousgeo@sympatico.ca,13380890,000000120105562,5,5,nothing very polite and helpfull,5
261761,30-SEP-11,29-SEP-11,Firas,,fr,76.67.202.135,rachel.bt@sympatico.ca,13449654,000000120233519,4,4,La prochaine facturation dirait vraiment si cet appel a été efficace.,3
261762,30-SEP-11,29-SEP-11,Hector,,en,204.101.237.139,mary.mcginnis@sympatico.ca,13447564,000000120213373,5,4,,5
262257,30-SEP-11,28-SEP-11,Sondes,,fr,74.198.9.169,croteau97@sympatico.ca,13427926,000000120186903,4,4,,4
262258,30-SEP-11,29-SEP-11,Juan Carlos,,en,69.159.63.220,gsaucier@sympatico.ca,13444164,000000120234181,5,4,Nothing,5
262259,30-SEP-11,27-SEP-11,Saifeddine,,fr,174.92.236.179,andre3@bell.net,13411666,000000120163442,5,5,,5
262260,30-SEP-11,28-SEP-11,Juan,,en,70.24.97.83,laurel_rowley@sympatico.ca,13432610,000000120203604,5,5,one thing would be to make the back ground noise alot quieter as at times it is hard to hear what the person is trying to say and it needs to be repeated ,4
262261,30-SEP-11,29-SEP-11,Haythem,,fr,69.157.179.33,lafrancem@bell.net,13446460,000000120222310,5,5,,5
262262,30-SEP-11,29-SEP-11,Diddharth,,en,70.26.4.137,susanpz@sympatico.ca,13451452,000000120227376,4,5,"The technician was very courteous, but I had to ask him to repeat himself several times because I did not understand his english.",5
262263,30-SEP-11,26-SEP-11,Ridha,,fr,65.92.83.82,jcouturet@sympatico.ca,13401784,000000120145510,4,4,non,5
262264,30-SEP-11,29-SEP-11,Addu,,en,66.206.246.136,joian.pirie@sympatico.ca,13445688,000000120228335,2,1,"The individual tried to resolve the problem but the language was a barrier.  I feel that it would be better if we could obtain service from someone located in Canada.  In addition, I was told that I would receive a call back in a few minutes but never did receive the call.  I then called back a few hours later and spoke with a person in Canada, who resolved the problem very quickly.",2
262265,30-SEP-11,27-SEP-11,Keerthi,,en,74.14.118.124,daniel.wong@sympatico.ca,13413860,000000120184118,5,5,My internet connection still have the same problem as before. The speed sometimes still below what I paid for. The internet connection is suddenly disconnected almost everyday between 7:00pm to 8:00pm. This cause me a lot inconvenience. How can this problem can be improve? ,4
262266,30-SEP-11,29-SEP-11,Ali,,en,65.92.94.10,st.paul@sympatico.ca,13451248,000000120230912,5,5,use more dependable components in modem ,5
262267,30-SEP-11,29-SEP-11,Melvin,,en,64.231.128.28,lwardle@sympatico.ca,13447056,000000120216818,4,3,Whatever was done to resolve the problem (internet access) it did not completely resolve the problem. I still get intermittent denials of access to the internet.,4
262268,30-SEP-11,29-SEP-11,Rebecca,,en,70.27.17.26,dhoback@sympatico.ca,13442526,000000120213503,5,5,Nothing,5
262269,30-SEP-11,29-SEP-11,V.v.,,en,76.71.34.138,sarvari.secorp@sympatico.ca,13450664,000000120216810,1,1,"Before he arrived wireless Internet connection worked. After installing a device it did not. His online help and remote assistant initiated some settings on my laptop, since there is no wireless service on my Toshiba laptop; however the IBM laptop is connected on wireless to the internet. 
The problem is not caused by the Bell service person but by the HELP people who are difficult to understand and made incorrect assumption on the issue. The service person persevered but it is not his forte.
I am now faced having to send my laptop to Toshiba for fixing. I will be without a machine for several weeks. Alternatively I have to take it to a technical specialist to resolve the problem created by your help line.
This is unsatisfactory. I need assistance with this.
Your help people should speek English!",1
262270,30-SEP-11,29-SEP-11,Nawel,,fr,174.92.217.178,bryandeblois@bell.net,13441114,000000120226115,5,5,,5
262271,30-SEP-11,29-SEP-11,Mohamed,,fr,76.67.140.185,fala1bourgeois@bell.net,13443310,000000120223093,,,c'est 2 appel que je fait pour resoude ce probleme et jeudi je recois un appel de payé un compte qui n' es pas a moi et ils n'ont changer 3 fois de conseillers et je ne suis pas sure qu'il on regle,2
262272,30-SEP-11,28-SEP-11,Abdulkarim,,en,184.151.63.191,byron.beeler@sympatico.ca,13427174,000000120192502,3,2,"In my experience Bell has too many ""silos"" in its organization so much so that no one person can really deal with an issue without passing the call to another employee located in another silo.",3
262273,30-SEP-11,29-SEP-11,Will,,en,76.65.11.75,cl.mellen@sympatico.ca,13441712,000000120217608,5,5,This service care provider solved my inquiry completely - it was a matter of programming a remote. He was polite and courteous.  It initially took a couple of calls to know what I was in need of.,5
262274,30-SEP-11,19-SEP-11,Shoab,,en,70.48.163.234,g.a.pitt@sympatico.ca,13310642,000000119973402,5,5,Tell me why I lost my outgoing e-mail only.  Nothing else seemed to be affected.,4
262275,30-SEP-11,25-SEP-11,Mohamed,,fr,70.30.148.107,vincentcantin@sympatico.ca,13394766,000000120122137,5,5,,5
262276,30-SEP-11,26-SEP-11,Jermelyne,,en,70.30.25.118,wendy.jim@sympatico.ca,13410356,000000120143852,5,5,,5
262277,30-SEP-11,29-SEP-11,Badreddine,,fr,74.14.182.176,yasminediop_9@sympatico.ca,13452622,000000120228919,1,1,,3
262278,30-SEP-11,22-SEP-11,Kalyan,,en,76.69.55.223,dfrancz@bell.net,13355070,000000120077201,4,4,my knowledge of computers is very basic so i am not sure if there is any more that could have been done.,3
262279,30-SEP-11,29-SEP-11,Matthew,,en,76.71.149.236,BETTE.CAMPBELL@sympatico.ca,13439264,000000120224625,5,5,My internet speed was to increase from medium to fast speed and I was told this would be done by a switch in their office.  This is not the case since I just received a new modem in the mail today that I need to change.,5
262280,30-SEP-11,29-SEP-11,Maria,,en,64.229.228.253,acdaniel@sympatico.ca,13439682,000000120233740,4,4,Nothing i can think of,4
262281,30-SEP-11,29-SEP-11,George,,en,64.229.228.253,acdaniel@sympatico.ca,13439684,000000120232286,4,4,nothing  i can think of,4
262282,30-SEP-11,29-SEP-11,Anusha,,en,174.93.168.13,santo.amalia@sympatico.ca,13450644,000000120235158,3,4,speak to someone that is not reading off a customer service standard operating procedures sheet,2
262283,01-OCT-11,29-SEP-11,Wynbert,,en,174.92.56.137,emilyari@sympatico.ca,13443090,000000120235972,5,5,he fully answred all my questions,5
262284,01-OCT-11,29-SEP-11,Rudys,,en,74.15.64.249,JAMES2SYMPATICO@bell.net,13439380,000000120221443,5,5,phone recepion,5
262285,01-OCT-11,30-SEP-11,Sage-Fidele,,en,76.68.109.249,rickaren@sympatico.ca,13463456,000000120260204,3,5,"After waiting for the next ""on-line"" person to chat with and explaining everything with that person.  They then gave me phone number to call, (why couldn't they have sent me a new router) any way then waiting on hold ""for the next available agent"" then going through it again, he then told me that he was going to send me a replacement router. - yeah !!",4
262286,01-OCT-11,30-SEP-11,Denice,,en,24.141.139.211,lawrence.cragg@sympatico.ca,13459916,000000120254997,4,4,Simplify your administrative procedures. Use ONE account id to access ALL information relating to that account including outstanding work orders.,3
262287,01-OCT-11,28-SEP-11,Jacqueline,,en,70.24.113.118,vwatkins@sympatico.ca,13438658,000000120188825,3,4,,3
262288,01-OCT-11,30-SEP-11,Evangeline,,en,70.48.156.237,wayne.hunt080@sympatico.ca,13465942,000000120239265,4,4,,4
262289,01-OCT-11,29-SEP-11,Haricharan,,en,184.148.190.112,arturo.rios@sympatico.ca,13440398,000000120236222,5,5,,5
260774,29-SEP-11,28-SEP-11,Kristel,,en,70.31.103.196,ubh.tvg@sympatico.ca,13438418,000000120198339,1,1,"Answer the Questions asked!!!
I inquired about the last Bill as Follows:
Why are there late payment charges on the bill when on the last two bill a credit was shown after payment?
why is there a network charge on the bill since this is only applying to cell phones as far as I know!
Those questions were not answered to my satisfaction not meaning satisfaction means a rebate but a clear concise reason why the bill looks like that and if ther is any ripoff parctice uncovered I want to get a refund! If that is nor clear enough maybe we would be better off to look for better service outside Mother Bell!!


















",2
260775,29-SEP-11,27-SEP-11,Leni,,en,70.31.29.132,chuquihuara@sympatico.ca,13413374,000000120162753,5,5,"You made enough

Your Technician: William was excellent and a speciAL KIND OF PERSON..
THANK YOU VERY MUCH",5
260776,29-SEP-11,28-SEP-11,Salma,,fr,76.69.178.186,roger2pouliot@sympatico.ca,13436454,000000120196340,3,4,j'AI PARLÉ À 3 REPRÉSENTANTS.  LE PREMIER NE COMPRENAIT PAS BIEN LE FRANÇAIS (JOHN) ET LA DERNIÈRE AUSSI.,4
260777,29-SEP-11,26-SEP-11,Elda,,en,174.92.115.17,mandlshephaven@bell.net,13404410,000000120152659,4,4,,4
260778,29-SEP-11,28-SEP-11,Walid,,fr,70.53.140.65,pierre.thibault1@sympatico.ca,13435458,000000120210286,5,5,,5
260779,29-SEP-11,26-SEP-11,Mauricio,,en,207.219.69.145,j.mcdonnell@sympatico.ca,13401514,000000120139910,1,1,,1
260780,29-SEP-11,27-SEP-11,Nelson,,en,76.70.110.18,jjseguin96@bell.net,13417382,000000120177146,4,5,"nothing, i was satisfied with the service.",5
260781,29-SEP-11,26-SEP-11,Romeo,,en,76.65.16.150,ramer@bell.net,13407164,000000120138330,1,1,"
It was unfortunate in a time span of 24 hours I have wasted 3 hours trying to understand the ""policies"" Bell seems to have implemented to the advantage of the company.  

I would like to be able to contact a supervisor or manager At Bell In CANADA and have been redirected to no less than 6 customer service (if you can call it that) representatives and and now I receive an email saying this,

Perhaps in order to address any complaints with an amicable resolution - one would feel compelled to believe their only option is media.  But the alternative is to source a new internet, telephone and satellite provider.

My question is what does one need to do to escalade an issue with Bell? 

We just switched our Internet provider to Bell last month and have never dealt with a company that has been so disorganized.  

Got a bill 
Bill due Sept 25(a Sunday...shame on you)
Payment received by Bell Sept 22
Disconnection notice received Sept 28
told by CSR takes 4 days to show up in your system
Told by same CSR Bell gives 5 days grace
Told by CSR will put memo on account to reverse LPC and was made to sound like I should feel fortunate for this ""special favor"" (for paying my bill  3 days ahead of the due date ?)


My home phone number is 905-640-3495 and I doubt you will find any payment issues.  

I have repeated this 7 times now to no avail.  Your policies need to be Re-evaluated to provide a min 4 day grace period prior to sending out a disconnect notice.  Shame on you, but then with the service demonstrated lately I should not even be expecting an apology, let alone a commitment to at least a review of your procedures/policies.  

Is Bell privatized
It appears Bell has no governing agent they are accountable to???  And it just isnt worth wasting any more time even searching for them!
",1
260782,30-SEP-11,23-SEP-11,Jorge Alberto,,en,67.68.35.194,sandy_macdonald@sympatico.ca,13377000,000000120093774,1,1,"I got a new computer, an iMac, on Sept.22, set it up and attempted to connect to the internet, but couldn't, even though it was working on my old computer.  I called Apple Support on the 23rd., who tried several possibilities and then suggested I take my iMac to an Apple Retail Store to have it checked.  I did, and everything checked out perfectly.  They said it must be a problem with my internet service.  I then called Bell customer care and spoke to Alberto.  Alberto referred me to Lance.  Neither could resolve the problem.  After trying several possible solutions with no success, Lance said the problem was probably my computer.  At my suggestion, Lance agreed to send  me a replacement modem, as I felt the problem might be the age of my old one, six years.  He didn't think that would solve the problem, but would send one anyway.    Needless to say, I was beginning to feel as if I was 'between a rock and a hard place'.  The new modem arrived the next day, the 24th., and still I couldn't connect to the internet.  I phoned again the next day and spoke to yet another representative.  Again, several possibilities were tried.  None worked.  And yet again I was told the problem was my computer.    I then called Apple Customer Support again, and with their help, the problem was resolved.  The solution was the replacement modem and the connection instructions  that came with it.  It didn't work at first because of the changes made in 'network preferences' by your representatives attempting to connect to the internet with the old modem.  It was the Apple Support person who recognized this issue.  My I suggest you replace modems more frequently and not wait for your customers to ask for one.  ",3
260783,30-SEP-11,28-SEP-11,Sharon,,en,174.94.10.39,ajstim@bell.net,13425834,000000120198845,4,3,"No reference to agreement 118646033, 30 June. All very confusing. Nothing happens until I comlplain",3
260784,30-SEP-11,23-SEP-11,Elyes,,fr,70.26.242.117,lorrainequip@bell.net,13373556,000000120104494,5,4,,4
260785,30-SEP-11,28-SEP-11,Zied,,fr,70.48.110.184,sylvie.beaufort@sympatico.ca,13437860,000000120208618,5,5,,5
260786,30-SEP-11,29-SEP-11,Stephan,,en,74.12.145.16,mldrumonnd@sympatico.ca,13448198,000000120218089,3,2,,
260787,30-SEP-11,29-SEP-11,Noureddine,,fr,74.15.206.239,gbelang@sympatico.ca,13443778,000000120221087,5,5,,5
260788,30-SEP-11,27-SEP-11,Chelsey,,en,174.94.63.133,paul_cormier@sympatico.ca,13421404,000000120181673,5,5,Less time on hold before reaching first person.,4
260789,30-SEP-11,29-SEP-11,Pamela,,en,70.31.74.41,blake.hetherington@sympatico.ca,13440888,000000120221489,,,could have done what a rep told us when we ordered T.V.& intedrnet.this is the 2nd.billing. and I pray you have it remedeed.but I willnot know until our next bill .,2
260790,30-SEP-11,20-SEP-11,Mary-Jane,,fr,174.88.165.120,marasoleil@sympatico.ca,13331026,000000120006606,5,5,"Mes 2 expérience savec une conseillère et un conseiller de Bell ont été satisfaisantes.  Suite aux 2 appels que j'ai effectués et selon le but de ces appels, il n'y a rien à améliorer.  J'ai eu un très bon service.

Merci.",5
260791,30-SEP-11,29-SEP-11,Hency,,en,65.93.98.99,cgrotrian@sympatico.ca,13441472,000000120216004,5,1,"excellent personel--Kim, first and Hency second.But after a great deal of work on their part and admittedly with a barely literate customer, I still cannot log into my e-bill from Bell.I shall have to try again.
Question below:recommend for what ?",
260792,29-SEP-11,28-SEP-11,Mohamed Ali,,fr,76.67.157.66,slabarre@bell.net,13437336,000000120199362,5,4,,5
261263,02-OCT-11,01-OCT-11,Elizabeth,,en,70.52.219.211,jaksworld@sympatico.ca,13470622,000000120266827,3,1,"I contacted your office on Saturday, Oct 1 at 11:00 a.m. Your first rep could not address my problem with the speed that I was getting which is 3mbps and I have signed up for 12 mbps. So, I got transferred to the test center where this guy setup an appointment for my equipment to be upgraded in order to receive 12 mbps. The appointment was for Sunday, Oct 2 morning between 8-12. Since no one showed up, I called and found out that no one setup this appointment. Two things, why have you been charging me for Fibe 6 when I could only receive 3 mbps and why was I upgraded to Fibe 12 with no change in the speed. This is not honest of Bell!",1
261264,02-OCT-11,01-OCT-11,Manonmani,,en,76.71.52.119,mnugent@sympatico.ca,13472904,000000120269735,5,5,I can't think of anything more.,5
261265,02-OCT-11,29-SEP-11,Gerardo,,en,70.54.19.192,aldenburke@sympatico.ca,13439878,000000120234156,5,5,There was nothing to be improved upon ,5
261266,02-OCT-11,28-SEP-11,Mohamed,,en,67.70.68.204,helenecham@sympatico.ca,13430406,000000120197512,4,4,,4
261267,02-OCT-11,21-SEP-11,Emylie,,fr,69.159.110.252,baylise@sympatico.ca,13338850,000000120049415,4,3,"J'aurais du etre chargé au prorata de ma demande ce qui n'a pas été fait. C'est toujours la meme chose a chaque fois:''Ne vous en faites pas, on va tenir compte de ceci lors de votre prochaine facture...''",3
261268,02-OCT-11,21-SEP-11,Asma,,fr,67.71.71.26,gperreault81@sympatico.ca,13342580,000000120033760,4,4,,4
261269,02-OCT-11,01-OCT-11,Kevin,,fr,174.88.4.249,rochlauzon@sympatico.ca,13474394,000000120263273,3,1,"Oui, en me migrant à une technologie plus performante avec les mêmes conditions contractuelle.

Je n'ai pas le service pour lequel je paie.

Je songe à transférer mes service à Vidéotron ... même si je suis un retraité de Bell.",2
261270,02-OCT-11,01-OCT-11,Victoria,,fr,69.156.66.251,claudemartel10@sympatico.ca,13468404,000000120273305,5,5,"
Selon le problême que j'avais sur mon portable,il a été résolue,je suis très satisfait.",5
261271,02-OCT-11,28-SEP-11,Vijay,,fr,70.29.198.245,alfigio@sympatico.ca,13425956,000000120193706,5,5,"Excellent service.
un gros merci au technician (Vijay)",5
261272,02-OCT-11,01-OCT-11,Kumar,,en,76.66.162.83,raybeau@sympatico.ca,13474098,000000120266871,5,5,,5
261273,02-OCT-11,01-OCT-11,Ramzi,,fr,174.93.205.219,pierre.duchesne@sympatico.ca,13473756,000000120276188,5,5,,5
261274,02-OCT-11,01-OCT-11,Elizabeth,,en,184.144.64.149,georgego@sympatico.ca,13469912,000000120266537,5,5,,4
261275,02-OCT-11,01-OCT-11,Dilli,,en,174.95.135.85,ekravcik@sympatico.ca,13469348,000000120271941,1,1,the problem still exists and was never resolved probably because the representative cut me off/disconnected me before completing the call,1
261276,02-OCT-11,01-OCT-11,Krutthiga,,en,174.95.135.85,ekravcik@sympatico.ca,13469350,000000120269706,1,1,"this was a second call after being disconnected on the first. It took way too long to get the rep to pass me on to someone in the second level. They simply would not listen when I tried to tell them that I had already done all of the inital questions etc with the first rep.

your people need to learn to LISTEN to the customer. 

I would not nothing was resolved as the rep again somehow disconnected the call before we were done",1
261277,02-OCT-11,01-OCT-11,Ali,,en,174.95.230.67,cav2@sympatico.ca,13468140,000000120274481,5,5,Evey things was perfect,5
261278,02-OCT-11,30-SEP-11,Cecilia,,en,65.92.147.156,gwbryant26@sympatico.ca,13457686,000000120260135,5,5,"You have your brownie points back, your
rep came today YES Sunday, unbelievable
and I am happy to have my new modem and
be back on line, My son came on Friday
 and talked 
on the computer with your reps and they
worked it out between themselves , at86 
yrs young these things are not so easy
so thanks again for a job well done.

",5
261279,02-OCT-11,27-SEP-11,Anirban,,en,70.31.16.64,tfattal@sympatico.ca,13424172,000000120160303,5,5,,4
261280,02-OCT-11,01-OCT-11,Abid,,en,70.50.65.207,patrick.johnson@sympatico.ca,13473564,000000120279055,2,1,"
Better understand the problem.  I was not receiving emails but could send.  I told the fellow that my emails were not showing up as well on Hotmail/MSN, this should have told him that there was a problem not with my own computer.  In the end, I figured out that my POP had over 6000 entries which was at max.  This fellow should have been able to see this and instruct me to delete some messages, then that would open up the channels to permit my emails to come thru to me.  So, better training of your employees in India.",3
261281,02-OCT-11,01-OCT-11,Radhika,,en,65.95.184.49,zucchetti@sympatico.ca,13476250,000000120267962,5,5,nothing,5
261282,02-OCT-11,30-SEP-11,Nizar,,fr,174.89.211.107,liserupp@sympatico.ca,13460214,000000120253490,5,5,,5
261283,02-OCT-11,30-SEP-11,Alex,,en,76.66.194.67,doos@sympatico.ca,13456220,000000120238820,1,1,Answer in a timely matter and take my phone number in case the line break like it happen,2
261284,02-OCT-11,31-AUG-11,Neha,,en,174.88.201.151,kdmason@sympatico.ca,13113005,000000119559731,1,1,follow up,1
261285,02-OCT-11,01-OCT-11,P Senthil,,en,70.27.138.41,janettemontgomery@sympatico.ca,13470674,000000120275732,5,5,,5
261286,02-OCT-11,01-OCT-11,Benazir,,en,70.49.114.196,cynthia.currier@sympatico.ca,13468578,000000120278271,5,5,,5
261287,02-OCT-11,01-OCT-11,Richard,,en,76.69.112.106,ruth.locke@sympatico.ca,13474548,000000120274846,3,3,there should not have been a problem. I was using the right password but was told it wasn't.  You rep was very good but yourpages to do things did not come up,3
261288,02-OCT-11,01-OCT-11,Behia,,fr,70.53.212.8,mmichel01006@sympatico.ca,13472894,000000120263034,3,2,,5
261289,02-OCT-11,01-OCT-11,Ashley,,en,70.51.168.155,sunxsales@sympatico.ca,13475284,000000120267827,5,5,,5
261290,02-OCT-11,01-OCT-11,Kanchumarthi,,en,70.51.168.155,sunxsales@sympatico.ca,13475286,000000120267260,5,5,,5
261291,02-OCT-11,22-SEP-11,Arlene,,en,65.92.33.156,theresa.finamore@sympatico.ca,13364674,000000120073991,5,5,,5
261292,02-OCT-11,01-OCT-11,Oscar,,en,173.33.226.165,valeriebuhagiar@sympatico.ca,13475792,000000120272293,2,1,"I was told a technician would come on sunday between noon and 6pm. We waited. At 3:30pm your technician called and said he isn't quite qualified. He said someone will come tomorrow.
Do you not think I have a life?

",2
261293,02-OCT-11,28-SEP-11,Juan,,en,65.92.103.214,sgs1@sympatico.ca,13437092,000000120201351,5,5,,5
261294,02-OCT-11,01-OCT-11,Hector,,en,69.156.59.177,hubert.lavoie@sympatico.ca,13470374,000000120271850,5,4,"My first call too #310-7873,landed in India to a person who could not resolve my problem, she was very polite but after putting me on hold,told me that she could not fix my problem and hung-up. My secod call to the same number, gave me a person who solved my problem in two(2) minutes.",4
261295,02-OCT-11,30-SEP-11,Rachel,,en,70.51.254.236,nicolelabelle_1991@sympatico.ca,13462218,000000120243737,5,5,No recommendations at this time.,5
261296,02-OCT-11,28-SEP-11,John,,en,70.49.160.253,sonrob@sympatico.ca,13437448,000000120206944,4,4,,4
261763,30-SEP-11,23-SEP-11,Johnny,,en,69.156.108.102,angtroy@sympatico.ca,13366696,000000120088137,3,4,"1. One person should be able to handle all inquiries.  I was transferred 3 times with significant wait times each time.
2.  Staff need to speak and listen better.  I don't appreciate being talked to from a script.  Proper training would enable staff to answer questions properly without having to resort to their notebook of scripted responses.",1
261764,30-SEP-11,29-SEP-11,Hussain,,en,208.124.235.142,reeleder@sympatico.ca,13449836,000000120234046,5,5,Thank you,5
261765,01-OCT-11,30-SEP-11,Eddy,,en,174.88.200.55,geraldine.schmidt064@sympatico.ca,13457342,000000120260053,5,5,,5
261766,01-OCT-11,30-SEP-11,Melvin,,en,65.92.67.175,daveandwendy@sympatico.ca,13455682,000000120255794,3,3,"The recommended 310-SURF number I tried did not connect, so then I called 310-Bell. The automated voice prompts are somewhat confusing, if what you are looking for does not fit the categories offered. If you make an error you cannot change it. Once you finally reach a live representative, it would be nice to be able to speak to someone who is able to speak English clearly. I was put on hold for an extended period of time and then transferred to a second representative who was much more helpful. It would be nice to have the plan I've chosen clearly explained in a subsequent email, to eliminate any confusion over costs, discounts, and fees, as I am still not sure what I am actually paying for, and will not know for sure until the next billing period. It is difficult to write down all of this information while on the phone. In the end it took 1 hour to change our Bell internet service to a different plan over the phone, whereas a few weeks ago it took 2 hours to switch our Bell home phone and long distance plans by doing it online. While having the internet chat feature helps to eliminate some confusion, since you can have every question answered in writing, it is still very time consuming. As a long standing Bell customer I feel that when dealing with service inquiries, whether by phone or via internet, it should be a much simpler process for your customers, instead of one which is so tedious and time consuming. There is definitely room for improvement.",3
261767,01-OCT-11,30-SEP-11,Alvaro,,en,74.12.1.78,ascamurra@sympatico.ca,13453866,000000120254044,5,5,"of all my contacts ,this was the most satisfying experience.I was impressed with Alvaro,s ability .",5
261768,01-OCT-11,30-SEP-11,Victor Gabriel,,en,70.53.58.96,fridgen@sympatico.ca,13457094,000000120249474,5,3,My router works but the wireless part of the router does not.  I will try a new router,4
261769,01-OCT-11,29-SEP-11,Ines,,fr,76.65.58.17,tomfloberbou@sympatico.ca,13451930,000000120218327,4,4,Tout était OK,5
261770,01-OCT-11,28-SEP-11,Romy,,fr,184.144.189.73,giclo@sympatico.ca,13429900,000000120196687,4,4,,5
261771,01-OCT-11,30-SEP-11,Ashfaq,,en,184.147.38.47,branzoni@sympatico.ca,13454502,000000120246042,5,5,,4
261772,02-OCT-11,01-OCT-11,Francis,,en,70.29.129.219,hilaryreed@sympatico.ca,13470304,000000120265851,3,3,"I called regarding higher than expected bill and was told I had exceeded my gb,  I accepted that as my daughter had been visiting and had been downloading but on talking to her she could not believe she had downloaded the amt stated,  is there not some way you could notify when limits are almost exceeded?  Francis settled my problem by upping my gb for an extra $15 a month, but I am left wondering if someone else is tapping into my wireless system!!!",3
261773,02-OCT-11,01-OCT-11,Linda,,en,65.92.111.230,mpiatt@sympatico.ca,13473008,000000120275509,1,1,"A technician was scheduled to come between 12 & 5 pm on Oct 1st to upgrade our current modem to a faster, tv quality one. We called at 4:40pm asking where they were. Bell said he was running late and would be here. He never came and there was no call. I have a radio show on blogtalkradio so I wanted a higher speed. I've had nothing but problems dealing with Bell. ",1
261774,02-OCT-11,01-OCT-11,Chuck,,en,67.70.131.36,ronpen@bell.net,13474472,000000120271923,4,4,"People with a better grasp of the English language, would help",3
261775,02-OCT-11,01-OCT-11,Hassan,,fr,70.52.9.221,tardif.r@sympatico.ca,13475430,000000120266688,5,5,"rien de plus, j'ai pu retrouver l'accès que j'avais perdu et tout cela avec une très belle collaboration. Je suis ravie",5
261776,02-OCT-11,01-OCT-11,Franssesca,,en,74.15.100.124,sdent@bell.net,13474790,000000120275525,5,5,How about a more friendly tone?,4
261777,02-OCT-11,01-OCT-11,Med Wacef,,fr,69.159.0.45,abeaulac@sympatico.ca,13466768,000000120274620,5,5,,5
261778,02-OCT-11,23-SEP-11,Divya,,en,70.50.106.62,drewsmylie@sympatico.ca,13369420,000000120086010,5,5,"This particular representative was excellent. The one thing you could do to improve service is to proactively let me know if there's a deal that could offer me better value. The voice mail system is also too long and confusing. Cut to the chase!
",3
261779,02-OCT-11,30-SEP-11,Reginald,,en,65.95.137.189,m.gingrich@sympatico.ca,13460610,000000120246291,3,4,I felt the customer service agent was inexperienced and slightly condescending on the call after being repeatedly told exactly what I required.   ,3
261780,30-SEP-11,29-SEP-11,Hugo,,en,70.50.62.92,weatherboi2@sympatico.ca,13452406,000000120227677,5,5,,5
261781,30-SEP-11,29-SEP-11,Karingula,,en,70.50.28.103,edrumm001@sympatico.ca,13442978,000000120222559,5,5,,4
261782,30-SEP-11,29-SEP-11,Carlton,,en,74.14.60.134,leonah@sympatico.ca,13446640,000000120228302,5,5,,4
261783,30-SEP-11,29-SEP-11,Aprajit,,en,74.14.34.122,med.viau@sympatico.ca,13447798,000000120213805,5,5,,5
261784,30-SEP-11,29-SEP-11,Daniel,,en,216.191.141.2,martha.mccarney@sympatico.ca,13447514,000000120216113,5,5,,4
261785,30-SEP-11,29-SEP-11,Abir,,fr,67.68.140.13,richard.lemay5@sympatico.ca,13449964,000000120223654,4,4,,5
261786,30-SEP-11,10-SEP-11,Kranthi,,en,216.191.141.2,martha.mccarney@sympatico.ca,13206508,000000119792035,1,3,"I had a difficult time hearing the agent, he sounded very far away and couldn't understand him due to strong accent.  He was suppose to order me a new modem and the order was never entered.  ",1
261787,30-SEP-11,28-SEP-11,Melanie,,en,184.145.22.93,svent@sympatico.ca,13437820,000000120191999,5,5," Hi, I had a talk with Christ, 2 hours before I had this outstanding operater talked to me, and I only can say,:You need more operators like her, because she listen and compassionated, she deserve a star with public comunication!",5
262290,01-OCT-11,28-SEP-11,Carlton,,en,70.50.89.183,john.platt@sympatico.ca,13431664,000000120197845,4,5,"The service interruption was due to Bell, so it should not have happened.  We were without service for several hours and an hour of my time was wasted on the phone with Bell trying to resolve it.  ",3
262291,02-OCT-11,01-OCT-11,Noureddine,,fr,174.95.230.94,rdidier@sympatico.ca,13474138,000000120273654,5,5,rien de plus,5
262292,02-OCT-11,01-OCT-11,Mustapha,,fr,70.48.138.152,bernard_levesque@sympatico.ca,13467602,000000120276251,5,5,,5
262293,02-OCT-11,01-OCT-11,Walid,,fr,76.65.137.254,patom_d@sympatico.ca,13473540,000000120277645,4,4,,4
262294,02-OCT-11,01-OCT-11,Karishma,,en,70.27.70.195,dorothylees-blakey@sympatico.ca,13469172,000000120272607,4,4,,5
262295,02-OCT-11,01-OCT-11,Shyam,,en,70.26.175.216,wtrothe@sympatico.ca,13476110,000000120277678,5,5,,5
262296,02-OCT-11,01-OCT-11,Manuel,,en,184.144.43.210,marc.laliberte@sympatico.ca,13472268,000000120266807,5,5,,5
262297,02-OCT-11,01-OCT-11,David,,en,184.144.72.110,hielkede.jong@sympatico.ca,13470302,000000120275383,4,4,,5
262298,02-OCT-11,01-OCT-11,Kathy,,en,74.14.125.106,bodnarj@sympatico.ca,13467788,000000120274004,5,5,"The agent was very knowledgeable, patient,courteous and client-focussed. Her commitment to help the client was obvious. She solved the problem and it was a pleasure dealing with her.  Unfotunately, I can't say the same for the chat experience I had through Sympatico Internet on the same problem with your representative in India - I was on the chat line to try and resolve the same issue for quite a while - very frustrating - the individual didn't speak english very well - and just did not seem to have the expertise to help. VERY VERY frustrating experience.  You must improve your customer service from the overseas agents or people will leave Bell! ",4
262299,02-OCT-11,01-OCT-11,Med Anis,,fr,74.15.206.40,sebastienwhissel@sympatico.ca,13474808,000000120271809,4,4,"Je trouve qu il y a un manque de profesionalisme en général quand j appel Bell.

Es ce que vous employé ont accest a un bouton mute?

Les 2 dernières fois que j ai appeler je n ai pas été très impressionner.

Vos employé se parle de leur fin de semaine pendant qu il remplise des formulaires.

Une autre parlait en Arabe a de collègue après avoir eu un argument avec moi. Je peux fasilement penser et croire que. C est propos a mon endroit n etait pas très flatteur.

Et lors de mon dernier appel un de vos employer qui etait très gentil a passer les 15 minutes de l appel a se moucher et a renifler dans le téléphone a défaut de pouvoir peser sur le bouton mute pour se soulager.

",3
262300,02-OCT-11,01-OCT-11,Aquiles,,en,70.30.57.63,peterjwright@sympatico.ca,13473692,000000120274127,3,1,"Have a canadian respond to request, I had difficulty in understanding instructions",3
262301,02-OCT-11,01-OCT-11,Xenia,,en,74.14.144.128,fire.water@sympatico.ca,13469602,000000120277278,5,5,,4
262302,02-OCT-11,01-OCT-11,Nawel,,fr,70.51.200.62,nicolelico@bell.net,13473300,000000120266594,5,5,,4
262303,02-OCT-11,01-OCT-11,Mustapha,,fr,174.88.176.22,clairo82@sympatico.ca,13468382,000000120268246,5,5,,5
262304,02-OCT-11,30-SEP-11,Paul,,en,174.95.21.180,b.royston@sympatico.ca,13454016,000000120257730,5,5,,5
262305,02-OCT-11,01-OCT-11,Julio,,en,74.15.96.209,sillynees@sympatico.ca,13474948,000000120276998,4,4,,5
262306,02-OCT-11,01-OCT-11,Cesar,,fr,70.53.216.104,epetrakis@sympatico.ca,13469424,000000120265634,3,4,,4
262307,02-OCT-11,01-OCT-11,Karla,,en,65.95.128.33,angelo298@bell.net,13467191,000000120264231,5,5,,5
262308,02-OCT-11,01-OCT-11,Kiely,,fr,174.95.247.123,beaudoinsampaio@sympatico.ca,13467532,000000120264360,4,4,l'attente a été super longue,4
262309,02-OCT-11,28-SEP-11,Asir raja,,en,65.94.171.149,kgearty@bell.net,13432236,000000120192018,4,4,,3
262310,02-OCT-11,01-OCT-11,Perumalla,,en,70.51.56.129,bretteldawson@sympatico.ca,13467894,000000120274450,1,1,the bell client rep didn't have a clue. I had to solve it myself which I did after some thinking and hunting for bits of paper.,1
262311,02-OCT-11,01-OCT-11,Moncef,,fr,70.30.199.248,joeyscavone@bell.net,13471060,000000120266481,5,5,,4
262312,02-OCT-11,01-OCT-11,Kumar,,en,69.157.4.134,witchunter@bell.net,13476074,000000120269840,5,5,"no
",5
262313,02-OCT-11,30-SEP-11,Aroua,,fr,174.92.191.112,ystj3@sympatico.ca,13466278,000000120244198,5,5,J'en ai eu plus que demander,5
262314,02-OCT-11,01-OCT-11,Akrem,,fr,70.30.236.187,sarah.barrette@sympatico.ca,13474716,000000120264049,5,5,,4
262315,02-OCT-11,15-SEP-11,Sam,,en,69.157.69.41,dcjeff@sympatico.ca,13264454,000000119911208,5,5,Provided replacement modem sooner to avoid additional down time for computer,4
262316,02-OCT-11,01-OCT-11,Jessica,,en,76.67.94.97,wbrogers@bell.net,13476004,000000120267972,3,3,demonstrated the numbers of the ususl channels I watch with the remote and let me know the correct ones to turn  to,4
262317,02-OCT-11,25-SEP-11,Raj,,en,70.27.236.38,adfattahi@sympatico.ca,13388520,000000120131334,4,3,Price & responce quikly .,4
262318,02-OCT-11,28-SEP-11,Budala,,en,65.92.95.219,p.barnsley@sympatico.ca,13435038,000000120210051,4,4,,5
262319,02-OCT-11,29-SEP-11,Asha,,en,70.50.50.103,beanyjeany@sympatico.ca,13440644,000000120234534,2,1,"my problems were not all resolved, the repersentatives keep saying they do not address all my issues which i know better because i have had them addressed before through bell, so all in all i will be looking into finding a service provider who can address all the issues i throw at them, it's hard to work with someone who i could not understand completely. Thank you any way, but i will get my issues sorted from someone who knows what to do.",
262320,02-OCT-11,01-OCT-11,Mitchell,,en,184.145.94.152,arshad.bhagat@sympatico.ca,13467324,000000120273210,4,4,,5
262321,02-OCT-11,01-OCT-11,Mustapha,,fr,174.88.23.173,orleans100@sympatico.ca,13473428,000000120273218,5,,,5
262322,02-OCT-11,01-OCT-11,Sarah,,fr,69.157.158.170,ayeva.baptiste@sympatico.ca,13467386,000000120274008,4,4,"je tres insatisfaite de service de bell en general - je suis entrain de chercher un autre founisseur de service internet , telephone etc........",1
262323,02-OCT-11,01-OCT-11,Jose,,en,70.54.135.110,ernest.hunter@sympatico.ca,13469450,000000120271895,3,,The first man was patient and tried to be helpful and eventually transferred me to his supervisor who I could not hear. However I had learnt enough from the first person to work it out on my own and it is working at the moment,3
262324,02-OCT-11,01-OCT-11,Imen,,fr,64.228.79.216,laprincessen@bell.net,13471702,000000120265431,4,4,,5
262325,29-SEP-11,28-SEP-11,Cristobal,,en,70.49.31.231,judy.watson@sympatico.ca,13431910,000000120199147,5,5,,5
262326,29-SEP-11,28-SEP-11,Samantha,,en,70.50.211.202,btzshore@bell.net,13427142,000000120209095,5,3,,5
262327,29-SEP-11,28-SEP-11,Amine,,fr,174.95.234.33,birdie18@sympatico.ca,13426854,000000120209462,4,3,"Le texte en Français n'est pas correct.  Il faudrait dire que nous sommes contents de votre appel le mercredi 28 septembre 2011 à 20:03:33.  Et non le contraire. Il y a des personnes francophones chez Bell, utilisez-les.  I have nothing against the English service but you have to respect the people who are French speakers in the Country.  Thanks",5
260793,29-SEP-11,27-SEP-11,Med Karim,,en,70.26.200.113,m.dahmani@bell.net,13419220,000000120182191,1,3,j'ai perdu mon internet a cause de l'usure du bloc d'alimentation (transformateur) pour le modem. Karim n'a pas demontre un bon service a la clientale. Il a vite raccroche !il m'a  dit qu'il va faire une commande pour un nouveau bloc d'alimentation et je vais le recevoir d'ici Samedi. Mon internet est tres imporatante et je ne pourrai attendre jusqu'a Samedi. Je crois que Karim aurait pu trouver une alternative pour recevoir le bloc aujourd'huit le 29 Septembre 2011. Merci,2
260794,29-SEP-11,28-SEP-11,Nelson,,en,174.91.44.114,casa.digiovanni@sympatico.ca,13427380,000000120204499,5,4,"The assistance was just super. I asked for help with an issue that involved the kobo e-reader, not even a Bell problem.The agent knew exactly how to help me get connected. He was patient and clear. Very good work!",5
260795,29-SEP-11,28-SEP-11,Chantal,,en,69.158.53.218,ds.mrkovic@sympatico.ca,13428856,000000120195372,5,5,,5
260796,29-SEP-11,28-SEP-11,Susy,,en,69.157.43.189,miniblades@sympatico.ca,13434202,000000120210283,5,5,keep up the excellent service,5
260797,29-SEP-11,28-SEP-11,Oussama,,fr,70.52.74.128,louisturcotte48@sympatico.ca,13433024,000000120191633,3,4,"Je suis souvent dépassé par l'informatique. Aussi, je n,arrive pas à comprendre du premier coup ce qu'on me demande de faire. J'ai senti l'impatience du technicien.",4
260798,29-SEP-11,28-SEP-11,Sayeeduddin,,en,69.157.64.226,cj__duguay@sympatico.ca,13427670,000000120201891,5,5,,5
260799,29-SEP-11,28-SEP-11,Casey,,en,69.157.72.97,royfinn_1@sympatico.ca,13436570,000000120197809,1,1,"had a more qualified tech person to deal with should have been second line
hAVE ASKED FOR A MANAGER TO CALL ME BUT AS YET NO CALL",2
260800,29-SEP-11,28-SEP-11,Mohamoud,,fr,207.134.192.226,cmalen@bell.net,13427768,000000120192136,4,5,,4
260801,29-SEP-11,21-SEP-11,Arbi,,fr,174.94.76.90,nicoledayen@sympatico.ca,13347396,000000120035853,4,5,,5
260802,29-SEP-11,27-SEP-11,Mohammed shafeeq,,en,70.24.97.18,ptannie63@sympatico.ca,13421872,000000120168921,4,4,Have employees who speak clearly will help customers to better understand them.,4
260803,29-SEP-11,28-SEP-11,David,,en,70.53.222.4,tcherney@sympatico.ca,13437982,000000120206101,5,5,,4
260804,29-SEP-11,28-SEP-11,John,,en,184.145.109.44,douglas.code@sympatico.ca,13428800,000000120207372,5,5,good job no complaints,5
260805,29-SEP-11,06-AUG-11,Noureddine,,fr,70.24.248.165,vlevesque000@sympatico.ca,12829879,000000118991777,3,3,un service donnée par des techniciens travaillant ici au CANADA ,3
260806,29-SEP-11,28-SEP-11,Johanna,,en,70.27.30.35,douces4@sympatico.ca,13428776,000000120205893,5,5,nothing,5
260807,29-SEP-11,28-SEP-11,John,,en,64.229.83.204,don.may@sympatico.ca,13428694,000000120207682,5,5,Not one thing!,5
260808,29-SEP-11,28-SEP-11,Ramzi,,fr,67.70.48.26,marcelmg@sympatico.ca,13433452,000000120191083,5,5,rien d autre.,5
260809,29-SEP-11,25-SEP-11,Andy,,en,70.29.235.75,connie.harvey@sympatico.ca,13389580,000000120127438,5,5,,5
260810,29-SEP-11,27-SEP-11,Nelson,,en,76.67.89.234,morrowsbelgians@sympatico.ca,13420472,000000120184449,5,5,not a thing,5
260811,01-OCT-11,20-SEP-11,Mariama,,fr,70.52.87.59,magic07@sympatico.ca,13330908,000000120015806,4,4,Ne pas passer par 10-12 options avant de parler à un représentant.  La personne qui répond est efficace mais de s'y rendre avec toutes les options c'est trop long.,3
260812,01-OCT-11,29-SEP-11,Mohammed shafeeq,,en,76.68.118.220,awabate@bell.net,13440481,000000120224487,5,4,None,5
260813,01-OCT-11,30-SEP-11,Francis,,en,64.228.136.59,frosh@bell.net,13457104,000000120242462,5,5,on this particular issue Francis was right on the money. GREAT,4
260814,01-OCT-11,28-SEP-11,Neha,,en,69.157.52.208,joe.joyce@sympatico.ca,13431602,000000120211009,1,1,"requested transfer to a customer care representative in Canada,twice.Was refused.",1
260815,01-OCT-11,31-AUG-11,Anis,,fr,76.65.48.188,lu.bellule1@sympatico.ca,13080789,000000119572538,5,4,,4
260816,01-OCT-11,30-SEP-11,Gregorio,,en,68.171.231.81,lisakc@sympatico.ca,13460192,000000120238336,5,5,All good.. Very helpful.  ,4
260817,01-OCT-11,30-SEP-11,Haythem,,fr,76.71.188.189,jules.boulianne@sympatico.ca,13459304,000000120250732,4,4,moin d'attente pour parler a un representant,4
260818,01-OCT-11,30-SEP-11,Hamza,,fr,76.71.188.189,jules.boulianne@sympatico.ca,13459302,000000120251841,4,4,attente pour representant assez longue,5
260819,01-OCT-11,24-SEP-11,Prem,,en,184.147.13.55,brad.bolton@sympatico.ca,13380270,000000120121166,2,1,"could have contacted me sooner.
",2
260820,01-OCT-11,27-SEP-11,Mukesh,,en,70.53.85.154,rodjobin1@sympatico.ca,13422564,000000120160082,4,5,none,3
260821,01-OCT-11,29-SEP-11,Ahmed Khalil,,fr,67.68.204.230,carpe5@sympatico.ca,13441368,000000120236784,5,5,Tout a ete tres bien repondu,5
260822,02-OCT-11,30-SEP-11,Slah,,fr,174.94.126.217,pauline_boisvert8@sympatico.ca,13462712,000000120262007,4,4,,4
260823,02-OCT-11,29-SEP-11,Anthony Florence,,en,70.54.10.187,DelleToro@bell.net,13439306,000000120233380,5,5,"Nothing. Though I don't know why I received an alert of 90pct usage when I was only 2 days into the new 0/2G  balance I was reassured it was an error. Also I do appreciate not being solicited into an other type of package. I know what I want and require, consistent selling is exhausting when you didn't ask for it and you want to get off the phone. Regards, diane.",4
260824,02-OCT-11,01-OCT-11,Med Anis,,fr,173.246.80.187,g.a.lacoste@sympatico.ca,13469764,000000120275488,5,5,,5
260825,02-OCT-11,01-OCT-11,Hayett,,fr,76.69.230.79,claude.nephtali@sympatico.ca,13468396,000000120272258,5,5,changer mon modem,5
260826,02-OCT-11,01-OCT-11,Wassim,,fr,70.26.182.243,michelverville@bell.net,13472750,000000120266147,5,5,,4
260827,02-OCT-11,01-OCT-11,Clarisse,,en,69.158.98.253,mariaeditha@sympatico.ca,13472320,000000120268517,4,4,"If only the Bell technician would have ebeen available to come to our home on the same day I have raised the issue, it would have been better",5
260828,02-OCT-11,01-OCT-11,Andrea,,en,64.228.35.159,dj-if@sympatico.ca,13469030,000000120263487,5,5,,4
260829,02-OCT-11,01-OCT-11,Niyaz,,en,76.67.166.17,eugene.marc@sympatico.ca,13469468,000000120267295,5,4,On the help address show the telephone number to call for help,5
260830,02-OCT-11,01-OCT-11,Aquiles,,en,70.30.57.63,peterjwright@sympatico.ca,13473690,000000120274290,5,5,,5
260831,02-OCT-11,01-OCT-11,Matthew,,fr,174.91.243.113,lucboutin@sympatico.ca,13472052,000000120277235,3,2,régler mon problême,3
260832,02-OCT-11,01-OCT-11,Naveed,,en,70.54.11.245,robinwr@bell.net,13474378,000000120276792,2,2,,3
260833,02-OCT-11,01-OCT-11,Benazir,,en,174.94.60.30,katfletcher@bell.net,13471360,000000120278668,4,4,,5
260834,02-OCT-11,01-OCT-11,Sofien,,fr,69.158.170.112,noelyol@sympatico.ca,13473338,000000120278698,5,5,"rien, je suis entièrement satisfaite",5
260835,02-OCT-11,01-OCT-11,Salwa,,fr,70.51.200.62,nicolelico@bell.net,13473302,000000120266214,5,5,,4
260836,02-OCT-11,01-OCT-11,Adnen,,fr,69.159.178.126,lmleclerc@bell.net,13471958,000000120278962,5,5,,4
260837,30-SEP-11,29-SEP-11,Melvin,,en,174.95.211.104,shulist3@sympatico.ca,13450976,000000120213246,1,2,,
261297,02-OCT-11,01-OCT-11,Nelly,,en,68.171.231.80,tom.zafiridis@sympatico.ca,13475632,000000120268461,3,1,"I called using my cellular phone and was on hold for over 10 minutes.  While on hold I called using my land line and got through immediately.  While speaking with your agent, my cell phone was still on hold.  I do not understand this.  It is unacceptable and I feel it may have to do with the fact my cell account is with Roger's.  If that is the case, then I am inclined to completely cancel any account I have with Bell (Expressview, Internet and landline phone).  Secondly, I still can not log on to my account on the net and your agent could not tell me how long it would be before your problem. Is resolved.  So, nothing was answered.  ""Thank-you for choosing Bell"" seems insulting.  No, I am not happy with the service.  Yes I am upset with Bell.  Yes I am looking at other options.",1
261298,02-OCT-11,01-OCT-11,Cindy,,en,76.64.135.120,john.smyk@sympatico.ca,13471086,000000120268445,3,3,Not having it take 40 minutes to resolve or answer my questions.,2
261299,02-OCT-11,29-SEP-11,Saifuddin,,en,70.27.33.18,cheryl.fleming@sympatico.ca,13441560,000000120234323,5,5,,5
261300,02-OCT-11,01-OCT-11,Nebgha,,fr,74.15.157.77,aarial@sympatico.ca,13466730,000000120270344,4,4,avoir accès plus rapidement avec un humain. Je déteste l'automatisation pour vos options,5
261301,02-OCT-11,29-SEP-11,Sharon,,en,67.71.60.243,abrendall@bell.net,13439664,000000120224376,5,5,If she could have transferred me back to the person and department I had originally been speaking to.,5
261302,02-OCT-11,01-OCT-11,Stephen,,en,70.27.21.52,prekow752@sympatico.ca,13473876,000000120271629,5,5,,5
261303,02-OCT-11,01-OCT-11,Benjamin,,en,65.93.22.220,cruzinmc2@sympatico.ca,13468560,000000120276846,5,5,"Nothing, Benjamin did great.",4
261304,02-OCT-11,28-SEP-11,Ghorden,,en,69.156.99.132,mike.lasher@sympatico.ca,13434136,000000120208191,4,4,,3
261305,02-OCT-11,01-OCT-11,Alfredo,,en,184.147.57.8,walter.colussi063@sympatico.ca,13475966,000000120279245,5,5,,5
261306,02-OCT-11,01-OCT-11,Oscar,,en,174.95.135.85,ekravcik@sympatico.ca,13469352,000000120271533,1,1,"this was my 3rd call to a rep in one day.  While we were able to get the internet running again, the problem with the connection/line was never  resolved. 

I attempted to get the rep to pass me back to the 2nd stage person that I spoke to in my first call. The rep ultimately promised to have the rep call me back later. 

I am STILL waiting for the reply call.

AND the internet still cuts out regularly and after every incoming phone call. 

The original 2nd tier rep on the first phone call said he was sending someone to check the line. This last rep indicated that the rep did not arrange for a service call and this last rep did not make any arrangements to check the line so the problem is still unresolved after being on the phone with Bell for OVER 2 1/2 hours in total.",1
261307,02-OCT-11,01-OCT-11,Martina,,en,70.31.81.199,vpridmore@bell.net,13475928,000000120278782,5,5,to long of a wait on telephone to get to a tech rep.,5
261308,02-OCT-11,26-SEP-11,Roshan,,en,65.95.69.49,christinac46@sympatico.ca,13397910,000000120145267,3,3,Be more personable instead of business question oriented.,2
261309,02-OCT-11,30-SEP-11,Emmanuel,,en,69.157.51.82,barbguyaustin@sympatico.ca,13454074,000000120243939,5,5,Difficulty understanding the accent even though he was very accommodating. Had to ask him to repeat sometimes.,5
261310,02-OCT-11,01-OCT-11,Akrem,,fr,76.69.99.15,choule003@sympatico.ca,13468266,000000120271488,4,5,,5
261311,02-OCT-11,01-OCT-11,Sofien,,fr,216.209.225.8,guy.verschelden@sympatico.ca,13470145,000000120267584,5,5,La période d'attente pour avoir accès à un conseiller est beaucoup trop longue.,4
261312,02-OCT-11,28-SEP-11,Chae,,en,76.67.196.229,szadrozny@bell.net,13437880,000000120190419,4,4,"My ""Very"" and ""Yes"" comments above refer only to my last ""satisfactorily resolved inquiry"". In the past, I was not as fortunate. After I signed for two year contract with Bell for all three services you provide me (last year), I could not manage to get any questions answered by your staff neither by telephone nor by e-mail. I had to go the the Bell Centre at Fairview in Point Claire three times to have these questions resolved, and, in the process, one of the pages of my signed contrect was ""lost"". Inspite of my many requests to send me a plain copy (so that I could at least know what I signed for!) I never received this missing page. 
In view of the above, I still have some reservations, however, I'm happy with your service, and I most ""Probably"" recommed Bell to my friends

Stefan Zadrozny",4
261313,02-OCT-11,26-SEP-11,William,,en,174.92.32.173,kd.kloss@sympatico.ca,13403020,000000120159243,4,4,I was told that the specific reason would be relayed to me and I was only told that there was an issue in the are.  I was never told what the issue was.,4
261314,02-OCT-11,01-OCT-11,Rowena,,fr,76.64.222.149,walter.ant@sympatico.ca,13475964,000000120266497,5,5,,5
261315,02-OCT-11,27-SEP-11,Michel,,fr,174.95.2.8,faucher.jean@sympatico.ca,13415206,000000120184192,5,4,rien,5
261316,02-OCT-11,24-SEP-11,Mohamed,,en,70.52.31.173,zling@bell.net,13388296,000000120118959,1,1,"resolve the problem, I wait one week to have the internet, nobody did nothing",3
261317,02-OCT-11,30-SEP-11,Sajid,,en,184.146.67.50,dorisallen@sympatico.ca,13456232,000000120243086,4,3,"The man that was helping me,did everything possible.He was very patient,but we had to finally think it was aproblem with the computer,so I will be calling a repair man.Thank you.",5
261318,02-OCT-11,06-SEP-11,Nabil,,fr,174.91.219.161,claudettedelburgo@sympatico.ca,13146890,000000119697624,4,4,,5
261319,02-OCT-11,01-OCT-11,Sofien,,fr,184.145.158.55,rpellerin001@sympatico.ca,13474516,000000120272754,5,5,rien pour le moment,4
261320,02-OCT-11,21-SEP-11,Nabiha,,fr,69.159.90.27,danielle.dempster@sympatico.ca,13340568,000000120029669,5,5,,5
261321,02-OCT-11,01-OCT-11,Eya,,fr,174.93.147.190,dlanciault10@sympatico.ca,13469060,000000120275880,5,4,temps de reponse plus rapide,5
261322,02-OCT-11,01-OCT-11,Nebgha,,fr,70.53.212.8,mmichel01006@sympatico.ca,13472892,000000120263394,5,5,,5
261323,02-OCT-11,27-AUG-11,Brad,,en,50.101.145.40,vincedavidson@bell.net,13041215,000000119472626,3,4,Having the agent be less rude to the customer,3
261324,02-OCT-11,01-OCT-11,Emmanuel,,en,74.14.148.93,b.r.hoffer@sympatico.ca,13467418,000000120271140,4,4,The first call taker was very hard to understand at times.Knowledge was limited. Required supervisor to complete the task. ,4
261325,02-OCT-11,01-OCT-11,Stephen,,en,65.95.9.253,don_harris50@sympatico.ca,13469136,000000120263902,5,5,Actually provided me with a smtp because sympatico stopped providing one,5
261326,02-OCT-11,01-OCT-11,Khaled,,fr,70.53.156.21,frederic.plez@sympatico.ca,13469728,000000120273671,4,4,,3
261327,02-OCT-11,29-SEP-11,Diane,,en,24.150.212.184,eltambache@sympatico.ca,13443078,000000120219833,1,1,We cancelled our internet service two weeks before we moved from our house (August 1st) We were charged for internet service until August 27th?? After ebing a loyal customer for many years 15? We will think twice before we use Bell internet at our new home in Oakville,1
261788,30-SEP-11,29-SEP-11,Mohamed,,fr,184.151.127.190,lainlou.leduc@sympatico.ca,13446470,000000120219997,4,1,"La question que j'ai posé à votre représentant est à savoir si je pouvais garder mon adresse courriel sympatico en étant abonné à Bell Mobilité (Netgear). Je suis très déçue de ne pouvoir garder mon adresse courriel..nous étions abonnés à sympatico de base depuis très longtemps.  Il me semble que vu que l'on reste avec Bell (Bell Mobilité Netgear Haute Vitesse)il devrait y avoir une façon que l'on puisse garder notre adresse courriel (sympatico.ca) Tant qu'à la changer, nous aurions aussi pu changer complètement de fournisseur internet.  J'espère que vous pourrez avoir une entente avec sympatico pour que le tout puisse se faire.  On m'a dit que je pourrais le faire seulement si je payais sympatico de base pour garder mon adresse.  Il me semble que Bell Mobilité devrait appartenir à Bell, Non? Ce serait vraiment ridicule de payer 2 services internet pour pouvoir garder une adresse courriel.
Le conseiller m'a bien répondu mais je suis très déçue de sa réponse, ce qui n'est pas de sa faute.",3
261789,30-SEP-11,28-SEP-11,Jacqueline,,en,70.49.10.184,hfp@sympatico.ca,13430440,000000120195077,5,4,"Jacqueline was helpful, but I have complaints about other staff.  

I called Bell for several other services that day (6 times total), and on one call around 4:30pm dealt with a staff member whose behaviour was atrocious.  

I initially advised this staff member that my father was elderly and my mother was deaf and that I was trying to order a PVR on their behalf.  She asked for a four digit PIN and when I didn't have it, asked to speak to my mother WHEN I HAD JUST INFORMED HER THAT MY MOTHER WAS DEAF.  I reiterated this and asked for another solution (should I go into a store with my mother to verify ID?) and she insisted on either the PIN or speaking to my (deaf) mother on the phone.  Needless to say this was very upsetting.  After going around and around with her on the phone, and her not offering any solutions for me (her words were ""I just work in a call centre""), I became irate.  It is difficult enough having to mediate services for my disabled parent without dealing with this type of service.  And all when I was trying to purchase more services. I ended up hanging up on her, and attending at the local Bell store where the manager was understanding and helped me and my mother.

Later that evening my mother called me to her computer, asking if I had cancelled any TV services.  It turns out that in retaliation for me hanging up on her, your staff member took it upon herself to order additional HD channels and cancel two of my parents digital theme packs.  All this after she wasn't authorized to deal with me because I didn't have a PIN and knowing full well that my disable mother wouldn't be able to call to fix this change.  

To have a staff member retaliate on me is one of the most unethical and unprofesssional things that I've ever experienced in customer service.  I have worked in the service industry for over 15 years, and never have I seen anything this bad.  

Bell is notorious for their bad customer service, and they certainly lived up to their reputation for me today.  Although my parents have Bell, I changed providers years ago because of bad customer service, and my experiences today just confirmed for me that I made the right decision.  I will never go back to Bell and I'll make sure to tell everyone that I know the experience that I had.  It's no wonder my friends, family and colleagues are doing all they can to get rid of their Bell services.  To employ a staff member who would do such a thing, particularly in regards to a disabled customer, is abhorrent and reflects your corporate lack of ethics and complete disregard for your customers.  Your company should be ashamed.",1
261790,30-SEP-11,29-SEP-11,Addu,,en,70.51.251.28,bmds@sympatico.ca,13440910,000000120236936,1,1,"I could not understand the person at all and the line was terrible. She shuld have had a different agent call me back!
",2
261791,30-SEP-11,29-SEP-11,Denis,,fr,69.159.180.92,damiensimard_3@sympatico.ca,13442090,000000120224362,4,5,,4
261792,30-SEP-11,29-SEP-11,Maria,,en,74.14.150.247,hawksbridge@sympatico.ca,13444350,000000120231294,4,5,Run checks on the system sooner.  The problem was not in the house.,5
261793,30-SEP-11,29-SEP-11,Mary ruksana,,en,69.158.129.18,sajidha_butt@sympatico.ca,13450530,000000120229708,5,5,,4
261794,30-SEP-11,29-SEP-11,Walid,,fr,67.68.222.67,lmitchell2@sympatico.ca,13446850,000000120219552,5,4,,5
261795,30-SEP-11,26-SEP-11,Arbi,,fr,65.92.114.102,cburelle@sympatico.ca,13397648,000000120134413,5,5,,4
261796,30-SEP-11,29-SEP-11,Sandra,,en,74.15.247.13,jimsaddington@sympatico.ca,13445366,000000120219069,5,4,,5
261797,30-SEP-11,26-SEP-11,Juliio,,en,67.68.35.118,islandgirl4@sympatico.ca,13401416,000000120153022,4,5,Things weren't working but the customer care rep kept at it until it was resolved.,4
261798,30-SEP-11,29-SEP-11,Gabriela,,en,70.24.108.220,jpitt161@sympatico.ca,13445796,000000120219522,5,5,,5
261799,30-SEP-11,29-SEP-11,Steve,,en,69.10.129.238,mmayor@bell.net,13448222,000000120229572,4,3,,4
261800,30-SEP-11,18-SEP-11,Rene Jose,,en,76.67.102.177,patrick.black2@sympatico.ca,13303342,000000119961998,4,4,,5
261801,30-SEP-11,29-SEP-11,David,,en,76.67.19.62,jane.dickson020@sympatico.ca,13444942,000000120229131,4,4,"David's help cleared up the difficulty with the Google ad which then blocked my use of the Internet; however, when I tried to use it later,I couldn't pull up directly appropriate information.",4
261802,30-SEP-11,29-SEP-11,Lamya,,en,24.235.205.169,mclellan_2@sympatico.ca,13447762,000000120232944,1,2,the wrong information was provided,1
261803,30-SEP-11,29-SEP-11,Rodrigues,,en,167.92.123.10,nteles@sympatico.ca,13448888,000000120235241,4,4,,5
261804,30-SEP-11,29-SEP-11,Benjamin,,en,167.92.123.10,nteles@sympatico.ca,13448890,000000120224590,4,3,,5
261805,28-SEP-11,27-SEP-11,Robbie,,en,76.64.40.166,dcamp@sympatico.ca,13414070,000000120170424,1,3,I was extremely disappointed with Robbie from the Loyalty department my concerns were not heard and I felt that he was just trying to get me off the phone.  ,1
261806,29-SEP-11,26-SEP-11,Sukumar,,en,70.48.40.86,steve-laura@sympatico.ca,13409120,000000120138563,4,4,,4
261807,29-SEP-11,28-SEP-11,Rod,,en,65.92.65.209,wordsmith_1@sympatico.ca,13438872,000000120191961,5,5,nothing,5
261808,29-SEP-11,23-SEP-11,Roshan,,en,67.70.162.202,jerrymhowarth@sympatico.ca,13371906,000000120103982,2,3,WHEN I PRESS THE BUTTON FOR ENGLISH SPEAKING I WANT SOMEONE THAT I CAN UNDERSTAND WHAT THEY ARE SAYING TO TALK TO,3
261809,29-SEP-11,28-SEP-11,Adam,,fr,70.26.31.53,dalilabel@sympatico.ca,13428084,000000120202538,5,5,"Mon expérience avec Adam a été excellente et trés satisfaisante.
Etant donné que j'ai passé deux mois traumatisant avec les agents de Bell Canada, Adam a démontré un professionalisme examplaire, et donc je voudrais le référer pour une promotion. J'aimerai s'il vous plait de me donner son numéro d'employé pour que j'écrive une lettre de référence à son superviseur.
Dalila Bel",3
262328,29-SEP-11,28-SEP-11,Abid,,en,70.54.91.200,m.brownlee@sympatico.ca,13433206,000000120210905,5,5,,4
262329,29-SEP-11,24-SEP-11,Eric,,en,70.54.2.47,clark.moffatt@sympatico.ca,13380778,000000120109514,4,3,"I am not receiving the download speed promised in the internet performance package - should be up to 6mpbs.  Your tech people were able to boost it from 2.5 to 4.2 but still only 2/3 of rated service level, plus this evening I am back at 3.2.  Upgrade your internet speeds - maybe cable is a better option.",4
262330,29-SEP-11,28-SEP-11,Neha,,en,184.151.63.165,karin6@sympatico.ca,13432094,000000120204191,1,1,"Dealing with service issues with a person located 
Within my province, in Canada.",4
262331,30-SEP-11,28-SEP-11,Ajay,,en,74.14.13.138,fpetersen@bell.net,13429488,000000120189647,4,4,"I had a small issue with the computer not related directly with Bell but had to do with part of the problem.  Any other time I have called Bell in all the years I have been with them they have NEVER said that would not help if another issue was indirectly part of the problem.  In the past all my contacts with Bell have mostly been with a Canadian repesentitive.  This rep. said he could not help because he was not trained in that area. I called someone else and they helped me.  He was the only person from outside Canada ever that has helped me with a problem...  They should be able to answer a question, in this case was related to my problem... ",3
262332,30-SEP-11,29-SEP-11,Mariela,,en,70.49.95.31,june.harris@sympatico.ca,13445930,000000120216188,3,1,"Be spoken to clearly.

When someone has an axcent like Mariela they must speak slowly.",2
262333,30-SEP-11,29-SEP-11,Guylaine,,en,69.156.91.77,maples@sympatico.ca,13447286,000000120222918,4,4,"Nothing, I'm fine with the way my issue was handled.",4
262334,30-SEP-11,29-SEP-11,Adam,,en,198.235.58.31,bodwin@sympatico.ca,13440940,000000120224404,4,5,Nothing,4
262335,30-SEP-11,28-SEP-11,Perumalla,,en,70.50.51.85,pbsb@sympatico.ca,13435296,000000120186924,4,5,Finally I got someone who speaks english in a manner that I can understand. It made the call go so much quicker and easier. ,3
262336,30-SEP-11,29-SEP-11,Nayeem,,en,70.29.7.155,howard.broughton@sympatico.ca,13444530,000000120227647,2,1,"Neither the tech support agent nor his supervisor were able to resolve my e-mail issue.  Worse yet, both told me there was no solution to my problem.  After poking around on the Bell website myself, I found some clues that enabled me to identify and fix the problem in a matter of minutes!  Please employ knowledgable technicians rather than incompetent ""script readers"".  ",3
262337,30-SEP-11,29-SEP-11,Alex,,fr,50.100.129.180,clohe@bell.net,13441808,000000120234912,4,4,,5
262338,30-SEP-11,29-SEP-11,Michel,,en,70.29.7.155,howard.broughton@sympatico.ca,13444528,000000120229330,3,2,"While unable to solve my technical issue, Mike was helpful in redirecting my call.  Unfortunately, I had been mislead by my earlier call to tech support (refer to ticket number 120227647) who provided incorrect diagnosis resulting in a frustrating run-around.  ",3
262339,30-SEP-11,29-SEP-11,Khaoula,,fr,76.70.26.47,francis.nolet@bell.net,13443530,000000120229318,5,5,Khaoula est vraiment très bonne.,5
262340,30-SEP-11,28-SEP-11,Jose,,en,74.12.175.196,bwestgarth@sympatico.ca,13427172,000000120189071,5,5,You guys have one of the better computer/internet help desks.  It always a pleasure to get help from you guys becuse your clerks are knowledgeable and don't treat me like an idiot.  They are aslo helpful with all aspects of set-up not just bell software.,5
262341,30-SEP-11,29-SEP-11,Ermany,,fr,70.24.239.7,jean026@sympatico.ca,13445130,000000120231661,5,5,Rien,5
262342,30-SEP-11,29-SEP-11,Kyle,,en,76.64.195.121,jmlowe@sympatico.ca,13445468,000000120223387,4,,This is the second time I had to call regarding the same issue.  I only hope that this time the issue will be addressed and corrected.,3
262343,30-SEP-11,29-SEP-11,Meher,,fr,174.94.88.121,vallee.m@sympatico.ca,13452110,000000120213185,5,5,,5
262344,30-SEP-11,29-SEP-11,Moez,,fr,74.14.211.188,jrpiergagne@sympatico.ca,13445830,000000120229436,3,,"C'est moi qui ai rappelé Bell Intern pour leur donner la solution au problème que son technicien n'a pu trouver.Je leur ai suggéré de diffuser une note d'info à tous les tech,car ça peut vous faire économiser beacoup de $",2
262345,30-SEP-11,29-SEP-11,Diego,,en,70.48.236.62,calabogie01@bell.net,13441249,000000120235896,5,5,service was excellent! I have no suggestions when Diego is the consultant.,5
262346,30-SEP-11,28-SEP-11,Hassiba,,fr,76.68.138.4,g_belisle@sympatico.ca,13429656,000000120199509,5,5,,5
262347,30-SEP-11,19-SEP-11,Cath,,en,70.48.242.67,lhagey_6@sympatico.ca,13314274,000000119973634,5,4,Hard to understand her english,4
262348,30-SEP-11,06-SEP-11,Marcos,,en,70.27.27.153,smscalzo@bell.net,13158252,000000119688465,5,5,better information in the booklet for self instalation to setup mail accounts.  As in the names of the mail and POP servers.,5
262349,30-SEP-11,29-SEP-11,Kota,,en,174.92.60.182,murval6@sympatico.ca,13448452,000000120221695,5,5,not Kota.  better spoken english from representatives.,5
262350,30-SEP-11,28-SEP-11,Wajih,,fr,184.146.248.158,osanl@sympatico.ca,13435012,000000120192429,5,5,"je crois que rien, il fallait attendre le fil du modem.",5
262351,30-SEP-11,29-SEP-11,Milo,,en,216.209.111.96,valerie.garde@sympatico.ca,13452104,000000120221635,4,4,My original call in the summer to cancel my service and start a new service because of a move was not handled properly which is why I had to call again. The information booklet sent needs to be updated as I have Mac 10.7 which is not in you booklet mailed to me.,4
262352,30-SEP-11,28-SEP-11,Gayathri,,en,174.89.177.208,hlevine@sympatico.ca,13430476,000000120188962,3,3,nothing under the circumstances,3
262353,30-SEP-11,29-SEP-11,Juan,,en,174.91.7.77,apsanford@sympatico.ca,13440328,000000120232321,1,1,"Resolve my issues, get answers to my questions.",1
262354,30-SEP-11,28-SEP-11,Ali,,en,184.146.131.5,pickran@sympatico.ca,13435438,000000120209362,4,5,"Hard to understand because of accent, but once understood, he was very helpful.",3
262355,30-SEP-11,29-SEP-11,Dilli,,en,70.50.108.129,wayne.cheryl.smith@sympatico.ca,13452382,000000120225484,5,5,,5
262356,30-SEP-11,29-SEP-11,Lulu,,en,184.148.175.209,elmo.associates@sympatico.ca,13443070,000000120236444,3,4,Provide a knowledgeable person,3
262357,30-SEP-11,29-SEP-11,Anis,,fr,69.158.173.129,claire.montreuil@bell.net,13441724,000000120236860,1,1,m'aider à identifier le problème,5
262358,30-SEP-11,29-SEP-11,Abdelalim,,fr,70.30.190.247,j.chamberland@bell.net,13444758,000000120228914,5,4,Ne pas faire d'erreur de facturation !,3
262359,30-SEP-11,29-SEP-11,Ahmed,,en,174.93.122.150,peter1937@sympatico.ca,13449308,000000120229425,3,3,It was encouraging that the problem will be fixed.However the three guys who soke to me was clueless and I was waiting for their call. Disappointed then I had to speak to a Supervisor and she promised that it will be fixed and would compensate for all the anxiety.One guy also said that if I want could cancel the service.This was not a business attitude.,
260838,30-SEP-11,29-SEP-11,Souhail,,fr,70.49.124.228,gabriel.youssef@bell.net,13443692,000000120217669,5,1,Résoudre le problème d'adresse email,1
260839,30-SEP-11,28-SEP-11,Veerapuram,,en,70.49.82.42,stewartharding@bell.net,13437688,000000120206553,5,5,,5
260840,30-SEP-11,29-SEP-11,V.v.,,en,74.14.60.134,leonah@sympatico.ca,13446638,000000120228978,1,1,"agent could have listened to me instead of demanding his solution was the only way to resolve the problem. After ending the call I resolved it myself, my way.",
260841,30-SEP-11,29-SEP-11,Edwin,,en,76.64.34.88,janice114@bell.net,13444954,000000120236262,5,5,Nothing,4
260842,30-SEP-11,29-SEP-11,Rolando,,en,67.71.9.47,richris_annis2@sympatico.ca,13449998,000000120216593,5,4,know when problems exist between microsoft and sympatico. would have saved a lot of time,5
260843,30-SEP-11,29-SEP-11,Justin,,en,67.71.36.5,wally.rosmus@sympatico.ca,13452332,000000120233516,5,5,,4
260844,30-SEP-11,29-SEP-11,Abbey,,en,67.70.17.110,titch2@bell.net,13451878,000000120216082,4,4,I had a bit of trouble hearing the Woman speaking.  Perhaps more volume on the phone at her end.  Other than that the service was good.,4
260845,30-SEP-11,29-SEP-11,Mahesh,,fr,70.48.117.82,bird2@sympatico.ca,13440870,000000120215873,3,4,,3
260846,30-SEP-11,29-SEP-11,Gayathri,,en,209.47.139.75,rosina.brown@sympatico.ca,13450302,000000120212065,3,3,"I did not have a problem speaking to this individual on the 29th, but the overall experience in trying to get my phone and internet back after moving to my new building last year has been awful and would really like to talk to someone about it.  However, I sense that no one wants to hear my story -- I am sure I will never hear from anyone but here is my number just in case 416-306-1953",3
260847,30-SEP-11,29-SEP-11,Tiwari,,en,69.159.87.224,fred.cruickshank@sympatico.ca,13443586,000000120233987,5,5,"I found this representative to be the most patient,knowledgeable and polite of any of the Bell reps that I have dealt with to date. She has almost restored my faith in Bell.
Please hire more like her.",4
260848,30-SEP-11,29-SEP-11,Michael,,en,206.53.59.4,l.cavalluzzo@sympatico.ca,13446436,000000120233883,3,,"This customer satisfaction survey comes at the wrong time really .... When we recently called in, it was to rectify a billing issue as the result of a new offer that we accepted weeks ago but that had not been billed correctly.  As a result, we have had to spend far too much time on the phone sorting it out.

As a result the more recently evaluated CSR - Michael will be graded lower although he tried to do something.  

In reality, the ratings reflect whomever handled our transaction previously.

I have experienced many similar issues with all product divisions at Bell and in each case, I've had to spend an unreasonable amount of time on the phone correcting things.  Basically you are leaving the consumer with the feeling that Bell operates on the principle of ""maybe consumers won't bother"" or ""Maybe they will get frustrated and hang up"".  I get the feeling Bell preys on complacency and laziness in consumers.

",1
260849,30-SEP-11,28-SEP-11,Kevin,,en,70.50.29.126,candrnelson@sympatico.ca,13427264,000000120189515,4,5,,4
260850,30-SEP-11,29-SEP-11,Hamza,,fr,207.134.231.138,marc.belleau2@sympatico.ca,13447296,000000120216314,4,5,rien,5
260851,30-SEP-11,27-SEP-11,Richard,,en,69.156.98.44,tcandtc@sympatico.ca,13424086,000000120176172,5,5,Not a thing they were most obligingand pleasent and well represeted the company in a profession way .,5
260852,30-SEP-11,29-SEP-11,Latregan,,fr,70.51.198.18,hbinet@sympatico.ca,13444360,000000120216756,3,4,me dire pourquoi on ne nous previent pas quand il y a des spéciaux ,3
260853,30-SEP-11,29-SEP-11,Bernard,,en,174.89.121.195,fred.westman@sympatico.ca,13443590,000000120219727,5,,Not sure as haven't tried yet. Bernard was very persistent in trying to resolve a problem that ended up being with the server.,4
260854,30-SEP-11,12-SEP-11,Kalthoum,,fr,70.30.153.188,jocelynegariepy@bell.net,13224772,000000119811127,5,5,Tout s'est très bien passé,5
260855,30-SEP-11,29-SEP-11,Jose,,en,70.50.223.44,bigethel@sympatico.ca,13440826,000000120218395,5,4,,3
260856,30-SEP-11,29-SEP-11,Mallika,,en,64.231.140.226,verzin@sympatico.ca,13452178,000000120225450,3,4,,4
260857,30-SEP-11,29-SEP-11,Celina,,en,174.92.140.236,michelle.shepley@sympatico.ca,13448000,000000120234215,5,5,,5
260858,30-SEP-11,29-SEP-11,Gregory,,en,70.27.71.23,a.k.mars@sympatico.ca,13439570,000000120217790,5,5,"Gregoery was great at resolving the problem quickly. However,I srongly resent Bell CANADA using offshore technicians. Of many eperiences (Microsoft, Bell, Dell, HP etc.)this is the first time I have received appropriate assistance from someone in India, and that I could understand. Get your service back in CANADA where your roots are. I say this as a customer and shareholder.
The ""maybe"" below is, in part because of a nightmare problem we had a few years ago cocerning our telephone service. Arriving home from the airport late one cold wet evening we called about our phone service being out. A girl in India, knowing nothing of our climate insisted, and I mean INSISTED, I take a phone outside to test our line on a ""box"", which we did not have at the time. When I insisted on switching to a Canadian technician there was considerable resistance before this was done. I have had similar experiences with other services and found that, ultimately, problems were solved through North American sources ...offshore money wasted.",3
260859,30-SEP-11,29-SEP-11,Marco,,en,207.219.69.183,martha.dunlop@bell.net,13447510,000000120234480,4,4,The service i received from the gentle in which i do believe his name was Marco was excellent thank you. ,5
260860,30-SEP-11,29-SEP-11,Hency,,en,70.49.178.24,ojperri@bell.net,13448928,000000120223229,4,4,Set up an Internet service that doesn't have to be re-set. I first got a replacement modem and this time they decided to re-set the service,4
260861,30-SEP-11,29-SEP-11,Elmer,,en,184.147.13.182,klbbd@sympatico.ca,13446328,000000120221434,5,5,"Gotten the tech's name correct. His name was Mark, and he was terrific.",5
260862,30-SEP-11,29-SEP-11,Behia,,fr,74.15.203.245,celine.dessureault010@sympatico.ca,13441456,000000120216680,4,2,,4
260863,30-SEP-11,29-SEP-11,Ritwik,,en,70.54.143.97,jack.billinger@sympatico.ca,13444822,000000120219715,4,4,,5
260864,30-SEP-11,29-SEP-11,Helmi,,fr,74.14.186.107,paula.binette@sympatico.ca,13449152,000000120220945,3,3,avant d envoyer une lettre au client informer vous d avoir les bons détails car ca fait 2 fois que ca se produit pour moi j espère que sur ma prochaine facture que je n aurais pas de frais d expédition pour le modem        merci a vous,4
260865,30-SEP-11,29-SEP-11,Alex,,en,174.94.50.184,djgodin@sympatico.ca,13442630,000000120222269,4,3,,3
260866,30-SEP-11,29-SEP-11,Pavan,,en,76.67.198.77,rosi.hof@sympatico.ca,13450298,000000120232011,5,5,"Nothing,great service",5
260867,01-OCT-11,30-SEP-11,Saifeddine,,fr,70.49.125.28,nejmeddine@bell.net,13462122,000000120240999,5,5,,3
261328,29-SEP-11,28-SEP-11,Edwin,,en,74.15.86.243,jeanettedodson@sympatico.ca,13431198,000000120191820,5,5,,5
261329,29-SEP-11,28-SEP-11,Anis,,fr,70.30.235.215,francis1999@sympatico.ca,13429526,000000120192533,4,4,,4
261330,29-SEP-11,28-SEP-11,Sarah,,fr,184.145.209.233,abdul.jaffer@sympatico.ca,13425634,000000120197910,4,4,,4
261331,29-SEP-11,28-SEP-11,Erick,,en,76.67.206.193,hallsa@sympatico.ca,13430266,000000120207344,5,5,Was fine as it was  Thanks,5
261332,29-SEP-11,28-SEP-11,Krishidhar,,en,174.89.66.249,earljess@sympatico.ca,13428972,000000120211063,4,4,I was pleased and had my problem looked sfter Thsnkd,5
261333,29-SEP-11,28-SEP-11,Rahma,,fr,65.95.72.6,cons.rm@sympatico.ca,13427858,000000120186565,5,5,"Rien, c'était parfait!",5
261334,29-SEP-11,28-SEP-11,Kayla,,en,70.26.29.250,hubertseguin@bell.net,13430564,000000120201263,5,5,do what you promise,5
261335,29-SEP-11,28-SEP-11,Rajesh,,en,174.92.70.136,hunter04@bell.net,13430590,000000120199125,5,5,,5
261336,29-SEP-11,28-SEP-11,Alvaro,,en,65.94.65.189,charles.westwood@sympatico.ca,13427524,000000120187212,5,5,,5
261337,29-SEP-11,28-SEP-11,Emna,,fr,70.48.241.210,ssbeaulne@sympatico.ca,13437538,000000120191439,4,4,,5
261338,29-SEP-11,28-SEP-11,Philo,,en,174.88.203.67,obingo@bell.net,13434948,000000120209406,3,3,"WAITING FOR LINE TESTING, WHICH THEY HAVE DONE IN THE PAST, AND CAN'T FIND OUT WHY IT IS SO SLOW.",4
261339,29-SEP-11,26-SEP-11,Jacqueline,,en,65.93.118.42,wreiche@sympatico.ca,13410510,000000120138783,4,4,,5
261340,29-SEP-11,28-SEP-11,V.v.,,en,70.53.121.194,philip009@sympatico.ca,13435414,000000120203974,5,5,"His committment to understanding the problem, understanding the impact of it and then putting a lot of time, energy and experience in resolving the probelem",5
261341,29-SEP-11,28-SEP-11,Gabin,,fr,174.89.187.168,ychm@bell.net,13438982,000000120194712,5,5,Rien de plus.,5
261342,29-SEP-11,27-SEP-11,Sarra,,fr,70.52.102.40,ljboyer@sympatico.ca,13418908,000000120178191,4,5,,3
261343,29-SEP-11,28-SEP-11,Brett,,en,64.231.147.22,rob.mcdowell@sympatico.ca,13436318,000000120197543,2,4,"The first rep. I dealt with made some dramatic changes that offered far more than I had for far less than what I have been paying for services. It sounded great until I got the e-mail confirmation, it did not make sense. The 2nd rep(s) I dealt with could not make sense of it either so the deal was cancelled and we started again and created a new plan. Not as generous nor as cheap as the original plan but better than what I had. If the session was monitored you will see what I mean. Somewhat disappointing!",3
261344,29-SEP-11,19-SEP-11,Omer Ahmed,,fr,65.94.189.192,mado_2@sympatico.ca,13314888,000000119990085,4,4,,4
261345,29-SEP-11,28-SEP-11,Michel,,fr,184.144.190.43,aroulier@sympatico.ca,13426348,000000120206054,5,4,,5
261346,29-SEP-11,26-SEP-11,Lobna,,fr,70.53.154.28,cornedrue@sympatico.ca,13398194,000000120139002,3,4,,4
261347,29-SEP-11,29-AUG-11,Chris,,en,69.156.126.11,judyhugabug@bell.net,13051509,000000119502746,5,4,,5
261348,29-SEP-11,28-SEP-11,Noureddine,,fr,70.53.213.225,collard-gauthier@sympatico.ca,13427826,000000120195437,5,5,J'ai été agréablement surprise du service reçu. Je n'ai attendu que quelques minutes avant que votre représentant me réponde. Mon problème d'accès à internet a été réglé rapidement avec efficacité et courtoisie. Merci!,5
261349,29-SEP-11,27-SEP-11,Rene Jose,,en,74.15.93.135,chris.laurie@sympatico.ca,13413284,000000120183213,1,1,Don't hang up on me like SHE did.Off shore call centres are usually awful to deal with as sometimes I can't hear them well or they treat me poorly at times. One evening they actually cut off my internet while trying to help me with a task and I had to call someone else to turn it back on the next day.Poor quality voice lines used at these off shore call centres. Canadians seem to be much more helpful and I can always hear them.I have learned from your front line employees that if I ask for french I will get a canadian!! Is this true? Too bad your front line people have to over ride things to keep customers loyal due to upper mangement bad decisions. You people up top MUST be more careful or Bell may fail. I am a long time Bell employee and I don't like what I am seeing from this company these days. Good luck...,2
261350,29-SEP-11,22-SEP-11,Meher,,en,174.94.105.138,menafilo@sympatico.ca,13360648,000000120065613,2,2,be more patient because I have no experience with a new laptop.,2
261351,29-SEP-11,26-SEP-11,Chenrup,,en,184.147.214.182,kathandbillburke@sympatico.ca,13402946,000000120152748,4,4,Line quality could have been better.,4
261352,29-SEP-11,24-SEP-11,Hemavathi,,en,184.148.176.144,mike.gaterell@sympatico.ca,13385072,000000120110987,5,5,more information about timeline for fiber optics. I'm ready to dump bell because of bandwidth issues - the tech told me fiber optics in neighbourhood but first I've heard of it and he didn't have details. Nice to keep him informed.,4
261353,29-SEP-11,22-SEP-11,Patricia,,en,174.92.166.248,tiki97@sympatico.ca,13364722,000000120056052,4,4,"Inform clients when a bill change will be occuring properly and give them proper options via e-mail rather than searching the Bell website.
",3
261354,29-SEP-11,28-SEP-11,Alejandro,,en,70.27.43.155,macglf47@sympatico.ca,13433304,000000120209698,5,5,"Nothing...the fellow helping me was patient, knowledgeable, and efficient!",5
261355,29-SEP-11,28-SEP-11,Helmi,,en,70.49.62.34,yahyaoui@bell.net,13438954,000000120197671,5,5,,4
261356,29-SEP-11,24-FEB-11,Jamel,,en,70.49.62.34,yahyaoui@bell.net,11179121,000000115333321,5,5,,5
261357,29-SEP-11,27-SEP-11,Kmar,,fr,70.50.167.18,drantoine.kibrite@sympatico.ca,13414608,000000120161696,2,,"la conseillère semblais avoir peu d'expérience.
engager du personnel plus expérimenté.",3
261358,29-SEP-11,27-SEP-11,Roshan,,en,70.30.28.112,shlroa@sympatico.ca,13423342,000000120184306,5,5,,5
261359,30-SEP-11,22-SEP-11,Sharadha,,en,70.53.130.155,kuppa_ttee@sympatico.ca,13359086,000000120065274,5,5,?,5
261360,30-SEP-11,28-SEP-11,Venkatesh,,en,70.49.174.240,amm00@bell.net,13426072,000000120206069,4,4,,5
261361,30-SEP-11,24-SEP-11,Shakeel,,en,74.15.38.26,kgunton@sympatico.ca,13383800,000000120120822,4,5,,5
261362,30-SEP-11,24-SEP-11,Melvin,,en,74.15.38.26,kgunton@sympatico.ca,13383802,000000120120323,4,5,,5
261363,30-SEP-11,29-SEP-11,Carlos,,en,70.27.96.18,stuallan@sympatico.ca,13451370,000000120235429,1,1,Don't hang up on me.,2
261364,30-SEP-11,29-SEP-11,Adel,,fr,174.94.109.164,denis.filiatrault@bell.net,13428440,000000120211341,5,5,tout est parfait bravo pour votre personnel,5
261365,01-OCT-11,29-SEP-11,Priya,,en,74.12.97.233,m.sherali@sympatico.ca,13447152,000000120231500,5,5,"Internet service most of the time it doesn't work properly and become slow, we have to restart the modem and then it will start working properly. And some even we have to call customer care and then the technical staff resolve the problem. If the Internet service should done properly without disconnecting the signal, that will grate.",5
261366,01-OCT-11,29-SEP-11,Edward,,en,70.27.103.88,jerkar@bell.net,13445234,000000120217394,1,1,Why must you have a mobile phone with text messaging ability to have your pass word reset? My email was corrupted and I'm still not back on line because of this.,2
261810,29-SEP-11,27-SEP-11,Maxamed,,en,74.15.61.143,j.carter017@sympatico.ca,13416712,000000120183033,5,4,"While waiting for call to be transferred, and listening to music could have checked back to say the new representative was very busy. He did but it seemed to take quite awhile.",5
261811,29-SEP-11,28-SEP-11,Temsu,,en,76.70.67.205,thomas.steedman@sympatico.ca,13438134,000000120199997,5,5,,5
261812,29-SEP-11,28-SEP-11,Karen,,en,184.147.213.36,ruzich@sympatico.ca,13436648,000000120200967,4,4,To have extra power suplay cord on hand,5
261813,29-SEP-11,27-SEP-11,Ali,,fr,67.71.112.163,mackyalbanese@sympatico.ca,13419296,000000120181190,3,3,,5
261814,29-SEP-11,26-SEP-11,Mohamed Khalil,,fr,76.67.172.67,e.gabelier@sympatico.ca,13399352,000000120140217,5,5,,4
261815,29-SEP-11,28-SEP-11,Saifuddin,,en,174.91.90.149,vfranklin@sympatico.ca,13438552,000000120211400,5,5,none,5
261816,29-SEP-11,28-SEP-11,Niyaz,,en,65.95.112.81,Brian.Grundeen@bell.net,13425314,000000120196274,5,5,,4
261817,30-SEP-11,29-SEP-11,Julie Anne,,en,174.92.63.177,richh@sympatico.ca,13449996,000000120229538,5,5,,5
261818,30-SEP-11,29-SEP-11,Mohamed,,fr,67.68.183.219,nathmarc2@sympatico.ca,13448612,000000120236178,4,5,,4
261819,30-SEP-11,29-SEP-11,Karim,,fr,67.68.221.34,patriciacarbray@sympatico.ca,13449096,000000120224900,5,5,"Rien de plus.Tout était parfait. Aussi, le conseiller a été très patient et gentil en plus d'être compétent. ",5
261820,30-SEP-11,29-SEP-11,Andrea,,en,66.82.9.56,fjhewitt@sympatico.ca,13443426,000000120236922,1,1,listened,1
261821,30-SEP-11,29-SEP-11,Rifa,,fr,70.52.53.69,karen.ogilvie@sympatico.ca,13446024,000000120227469,4,5,"RIFA etait patient avec moi.
Merci Rifa",4
261822,30-SEP-11,29-SEP-11,Gunson,,en,184.151.127.209,paula.scott@sympatico.ca,13449154,000000120217371,5,3,The service representative was great she fix the problem with one of our computer with the turbo stick. She completed what she could at her end. I am waiting for a call back from the technical people to fix the laptop with the sticl,4
261823,30-SEP-11,29-SEP-11,Marc,,en,76.71.150.165,peter.kemp@sympatico.ca,13449292,000000120215286,3,2,Fix your faulty wiring and ensure I get the internet speed I pay for and used to get,2
261824,30-SEP-11,29-SEP-11,Ghorden,,en,70.27.90.232,pahollit@sympatico.ca,13449026,000000120224392,5,5,Find a way to speed up the downloading process.,5
261825,30-SEP-11,29-SEP-11,Hakim,,fr,174.93.124.93,bjc.cosset@sympatico.ca,13440876,000000120231850,5,5,Rien pour cette fois-ci,4
261826,30-SEP-11,29-SEP-11,Jordan,,en,64.26.155.60,n.boughton@sympatico.ca,13448486,000000120230357,1,1,"Bring back the Mac queue for customer service. 

This customer service rep was very personable, but did not know anything about Mac & its latest program Lion,  & how to reconnect me to WiFi. So, after I spent 2 hours on the phone with him, the situation was not resolved. 

The India supervisor I got after another hour on the phone finally knew how to solve the problem. But, it shouldn't take a customer 3 hours to have to reconnect one WiFi. I almost disconnected all of my Bell services after this experience. 

The India rep said all reps should be able to service Mac, too - but, I've had several experiences lately, and only 1 in 3 can. The El Salvador rep said they've only been doing Mac for 3 months so don't know how to do it all. This situation is a complete frustration for your customers, and must be resolved if you expect to keep us as clients. The Mac queue worked well - matters were resolved in minutes. Please bring back the Mac queue - and give us the number to call.

I'd like you to respond to my suggestion. Thank you.",1
261827,30-SEP-11,28-SEP-11,Caroline,,en,184.148.188.3,lockhart.wayne@sympatico.ca,13432940,000000120199593,4,5,nothing,5
261828,30-SEP-11,29-SEP-11,Saadullah,,en,174.88.203.7,wkehew@sympatico.ca,13452522,000000120227632,3,4,"There were long, unexplained pauses during the time I talked with the technician.  I had the impression that he was involved in some other activity at the same time he was helping me.  As it was only a matter of setting a new WEP key, I think it could have been done much more quickly.",3
261829,30-SEP-11,29-SEP-11,Elyes,,fr,70.31.200.159,robert.sirois2@sympatico.ca,13450122,000000120216179,4,4,,4
261830,30-SEP-11,28-SEP-11,Jean,,en,70.27.13.253,restluce@sympatico.ca,13436116,000000120202130,4,5,I think that your customer service has improved from what it was. The representative was knowledgeable and very patient. This made for a very pleasant customer service experience ,5
261831,30-SEP-11,29-SEP-11,Moses,,en,76.67.93.118,ups@bell.net,13452084,000000120222400,1,1,Keep more technically sound people,1
261832,30-SEP-11,29-SEP-11,Benjamin,,en,70.26.25.49,louiscailloux@sympatico.ca,13446916,000000120234747,5,5,,5
261833,30-SEP-11,29-SEP-11,Anne-Marie,,fr,184.145.250.226,massonma@sympatico.ca,13447620,000000120225335,4,5,,4
261834,30-SEP-11,28-SEP-11,Johanna,,en,99.255.157.61,pod13@sympatico.ca,13435550,000000120208281,3,2,i don't know till i get the the cord,4
261835,30-SEP-11,29-SEP-11,Temsu,,en,67.68.136.75,gbraines@sympatico.ca,13443788,000000120231298,5,5,,5
261836,30-SEP-11,29-SEP-11,Abir,,en,76.71.97.84,abenard4@sympatico.ca,13439650,000000120218261,4,4,,5
261837,30-SEP-11,26-SEP-11,Rym,,fr,69.159.11.162,ceajs@sympatico.ca,13397686,000000120148135,3,4,,4
261838,30-SEP-11,27-SEP-11,Edwin,,en,67.71.6.254,bill.joancrowley@sympatico.ca,13412404,000000120163833,4,4,Your technican was most helpful,4
261839,30-SEP-11,27-SEP-11,Lukasz,,fr,70.30.190.215,manon212@sympatico.ca,13419426,000000120176761,3,1,,4
261840,30-SEP-11,28-SEP-11,Amine,,fr,76.64.202.19,sylvainroy522@sympatico.ca,13437848,000000120210006,3,3,"avoir vraiment des gens qui soient au quebec avec un ""vrai francais""",4
261841,29-SEP-11,28-SEP-11,Pradeep,,en,174.95.69.139,r.philp@sympatico.ca,13435740,000000120201551,4,3,"Explain what was wrong, what you did to fix it and how I can prevent it from happening again.",3
261842,29-SEP-11,26-SEP-11,Manel,,fr,174.88.247.81,l128@sympatico.ca,13403388,000000120138581,5,5,tres bon service de Manel     merci,4
261843,29-SEP-11,28-SEP-11,Chekib,,fr,69.159.159.143,amdel@bell.net,13426050,000000120201596,4,4,,3
261844,29-SEP-11,28-SEP-11,Danny,,en,174.89.113.184,dfperry@bell.net,13428526,000000120189938,5,5,"Nothing, Everyone was patient and polite.",5
261845,29-SEP-11,28-SEP-11,Fodie,,fr,69.159.164.184,ANDRELEMIEUX9@sympatico.ca,13425294,000000120196639,5,5,,5
261846,29-SEP-11,27-SEP-11,Grace,,en,184.146.118.223,alexeibush@sympatico.ca,13411492,000000120184113,1,3,Hire customer representative from Canada. Not from India.,4
261847,29-SEP-11,24-SEP-11,Kumar,,en,74.198.9.212,jeannie.tse@sympatico.ca,13383134,000000120108284,1,1,"Listen to client and improve communicating skills including English language. Make sure what they said will send to client is really done. They said they will send me a new modem but still haven't got it after 1 wk. When I call, I found out it was sent to wrong address. Called again and said will send again but didn't send. I have to repeat the issues I have everytime I call even I gave them the reference number from last call. Very upset and not happy with the experiences at all.",1
262360,30-SEP-11,29-SEP-11,Tyler,,en,216.209.175.100,cshewitt1@sympatico.ca,13441976,000000120230975,5,5,,5
262361,30-SEP-11,18-SEP-11,Joseph,,en,199.19.171.163,mojomac@bell.net,13302848,000000119966194,1,1,I've canceled my internet service with you because of this matter.,1
262362,30-SEP-11,29-SEP-11,Obaidullah,,en,70.54.47.179,ludemers@bell.net,13447028,000000120234765,4,4,Everything was resolved and I don't have any complaints orr improvements to add,5
262363,30-SEP-11,29-SEP-11,Claudia,,en,70.27.96.18,stuallan@sympatico.ca,13451374,000000120232606,3,4,,3
262364,01-OCT-11,29-SEP-11,David,,en,65.94.101.220,lundville@sympatico.ca,13447044,000000120214302,5,5,,3
262365,01-OCT-11,30-SEP-11,Paul,,en,76.68.94.66,tom.leadston@sympatico.ca,13465438,000000120237799,4,4,"Paul did a good job, but his accent was difficult to understand, initially.  I had to really concentrate and became frustrated, at times, but he worked through that.",5
262366,01-OCT-11,30-SEP-11,Paul,,en,50.101.227.225,andrew.kokelj@sympatico.ca,13453608,000000120237836,4,4,let me know that the internet service was down and it wasn't a problem with my computer,4
262367,01-OCT-11,30-SEP-11,Joy,,en,70.27.79.24,pandit211@sympatico.ca,13462578,000000120246534,5,5,,5
262368,01-OCT-11,30-SEP-11,Max,,en,174.88.184.142,crowfoot@sympatico.ca,13455434,000000120247713,5,5,nothing,5
262369,01-OCT-11,30-SEP-11,Ashok,,en,65.95.131.141,aswittet@sympatico.ca,13453902,000000120254200,3,3,better english ',4
262370,01-OCT-11,22-SEP-11,Marvin,,en,50.101.150.251,biddy@sympatico.ca,13353282,000000120076973,4,5,Have modems at the local Bell centre so you can just go get one as opposed to having to wait for 4 days.,4
262371,01-OCT-11,30-SEP-11,Med Hedi,,fr,76.68.151.253,mimipiette@sympatico.ca,13461580,000000120238366,5,5,absolument rien tout était parfait,5
262372,01-OCT-11,22-SEP-11,Bry,,en,67.70.105.218,hazeloh@sympatico.ca,13356978,000000120062386,1,1,"1. Keep your promises.  The promised deductions were not reflected in my bank account.
2. Correct your records.  The conversation was with me, not with my late husband who died nearly six years ago.",1
262373,01-OCT-11,30-SEP-11,Umesh,,en,76.69.23.223,betndoc@sympatico.ca,13454272,000000120261565,1,1,You can Provide someone local that can speak clearer English and knows what should be done.  The solution given work once and then returned to the old way and then did not work again.,2
262374,01-OCT-11,30-SEP-11,Duncan,,en,206.172.176.103,robert.jones@sympatico.ca,13463546,000000120240211,5,5,Nothing -really!,5
262375,01-OCT-11,30-SEP-11,Leslie,,en,76.68.99.239,forej1954@bell.net,13456984,000000120245565,4,5,,4
262376,01-OCT-11,27-SEP-11,Oussema,,fr,174.93.196.225,andre.donaldson62@sympatico.ca,13411656,000000120184108,4,5,,4
262377,01-OCT-11,30-SEP-11,Gavin,,en,174.92.32.151,mbanks000@sympatico.ca,13461218,000000120249802,3,4,"Had a difficult time understanding his English.
I dread calling Bell Technical Support because I rarely am connected to someone that speaks good English.",3
262378,01-OCT-11,30-SEP-11,Omar,,en,64.229.233.114,lloyd.plummer@sympatico.ca,13460264,000000120261786,5,5,experience was good,5
262379,01-OCT-11,30-SEP-11,Abdulkarim,,fr,76.70.52.230,marard@sympatico.ca,13460800,000000120255376,4,2,Rechercher le problème plus en profondeur,4
262380,01-OCT-11,30-SEP-11,Houcem,,fr,65.92.114.102,cburelle@sympatico.ca,13454878,000000120241284,5,5,Houcem a été très courtois et a réglé mon problème très rapidement.,4
262381,01-OCT-11,30-SEP-11,Maxamed,,fr,76.68.175.182,rolland.couture@sympatico.ca,13463682,000000120254047,4,5,"Comme client de Bell depuis longtemps j'ai beaucoup de misère à accepter que nous devons toujours communiqué pour connaître les promotions concernant les nouveaux prix disponible selon la concurence....

Merci ",3
262382,01-OCT-11,30-SEP-11,Srinivas,,en,70.24.89.234,fred.vanderzee@sympatico.ca,13457078,000000120247826,4,4,,3
262383,01-OCT-11,30-SEP-11,Charles,,en,69.156.92.203,mr.marrello@sympatico.ca,13461834,000000120240518,5,4,Have more benefits for long time loyal customers.,3
262384,01-OCT-11,30-SEP-11,Sandra,,en,74.12.232.164,paulnlouise@sympatico.ca,13462718,000000120240638,5,1,although Sandra was very helpful and did direct me to proper dept. my contact with her was only after very prolonged wait times and dropped calls requiring initiating the whole process again.The last contact person Rodea? was extremely difficult to understand complained that she could not hear me (athough that was nota problem for me or the other reps. I talked to)and left me very confused as to what I ultimately am getting and the costs. What is your ombudsman's direct lineif there is such a person?,1
262385,01-OCT-11,30-SEP-11,Omer Ahmed,,en,184.145.78.237,critwick@sympatico.ca,13455430,000000120254309,4,4,,4
262386,01-OCT-11,30-SEP-11,Sarah,,fr,184.145.219.192,lthibault7@sympatico.ca,13460432,000000120261196,2,1,"cette personne , de connais , pas du tout , lordinateur assez , , il y,as fallu que je rappelle un personne pour resoudre ,mon probleme ,, pas assez expérience , ",4
262387,01-OCT-11,30-SEP-11,Seshadri,,en,70.27.126.128,rgirgis@sympatico.ca,13463388,000000120238160,3,3,improve communication skills and a better sound quality.,3
262388,01-OCT-11,30-SEP-11,Saleh,,fr,184.148.217.153,mary_avice@bell.net,13461109,000000120251826,5,5,Rien,5
262389,01-OCT-11,30-SEP-11,Monica,,en,70.31.53.236,lapenskie@sympatico.ca,13459864,000000120253489,5,5,Everything was perfect.,5
262390,01-OCT-11,30-SEP-11,Chaouki,,fr,70.26.243.53,serge020@sympatico.ca,13464278,000000120245393,5,4,,5
262391,01-OCT-11,30-SEP-11,Hana,,fr,74.15.228.37,benoit.forest2@sympatico.ca,13454218,000000120249282,1,1,Embaucher du personnel plus compétent.,1
262392,01-OCT-11,30-SEP-11,Asir raja,,en,174.89.48.19,stevefuller2@sympatico.ca,13464870,000000120237910,5,5,Some small problems in communication (heavy accent),4
262393,01-OCT-11,30-SEP-11,Pradheep Kumaar,,en,70.52.172.126,habeeb.salloum@sympatico.ca,13457716,000000120261702,3,1,I was promised a call back this morning but no one called back from Bell.,3
262394,01-OCT-11,30-SEP-11,Steven,,fr,70.30.251.74,thania@bell.net,13465252,000000120257422,5,5,,5
262395,30-SEP-11,29-SEP-11,John,,en,184.147.125.60,zandboer@bell.net,13452730,000000120236220,5,5,,5
262396,30-SEP-11,29-SEP-11,Tony,,en,70.50.29.125,bkrutko@bell.net,13440882,000000120231011,5,5,"Absolutely nothing. The rep was extreemley courteous,helpful and personable. An unexpected technical support experience.",5
262397,30-SEP-11,29-SEP-11,Linda,,en,65.93.42.15,sjvegh@sympatico.ca,13451038,000000120235527,5,5,,5
262398,30-SEP-11,29-SEP-11,Madhu,,en,65.92.55.27,rab22@sympatico.ca,13449650,000000120227914,4,3,"nothing comes to mind, I thought it was quite acceptable.",5
262399,30-SEP-11,29-SEP-11,Maurice,,fr,70.30.156.11,martin.p@bell.net,13447524,000000120215186,1,1,De palrler a un conseiller qui connait le problème ou de m'envoyer un réparateur à mon domicile votre personnel au bout du téléphone se qui est le service ne sont pas former assez pour répondre à nos service et en plus il ne save pas ezprimer. Vraiment déçu de votre service  plusieur fois que je vous dit cela,1
262400,30-SEP-11,27-SEP-11,Siddiqui,,en,180.151.86.156,dugandlou@sympatico.ca,13414682,000000120161851,5,5,,5
260868,01-OCT-11,30-SEP-11,Sandra,,en,174.92.111.144,scbythelake@sympatico.ca,13464170,000000120243414,2,2,"When you call Bell you get a audio prompting you forever, then you a put on hold forever then you get someone one the other side of the world giving you incorrect information! ",1
260869,01-OCT-11,30-SEP-11,Amine,,fr,74.15.202.214,tcoutu@sympatico.ca,13465170,000000120257008,5,5,"La personne etait tres professionel,je voyais qu'il voulait trouver le probleme.
Et nous y sommes arrivés. ",5
260870,01-OCT-11,01-OCT-11,Dilip,,en,74.14.115.16,rpaci@sympatico.ca,13463802,000000120262661,5,5,,5
260871,01-OCT-11,15-SEP-11,Med Rami,,fr,76.69.231.122,jeanlouisbarandas@sympatico.ca,13267432,000000119893129,1,1,"se comprendre la personne ne comprends rien ou est endormie
",
260872,01-OCT-11,30-SEP-11,Katia,,fr,70.49.231.227,mariette_8@sympatico.ca,13460944,000000120243569,5,5,,5
260873,01-OCT-11,30-SEP-11,Frank,,en,70.31.56.211,arsenault_2@sympatico.ca,13453832,000000120261795,5,5,nothing,4
260874,01-OCT-11,30-SEP-11,Med Karim,,en,69.157.128.162,isidorecormier@bell.net,13458192,000000120256649,4,4,"Your technicien don all the work for me. You might consider guiding me verses doing the work for me.

Thank you

Isidore",5
260875,01-OCT-11,30-SEP-11,Julie Anne,,en,174.94.17.186,wjsaari@sympatico.ca,13466054,000000120254854,5,5,,5
260876,01-OCT-11,02-SEP-11,Sarra,,fr,67.70.135.100,jeanpierre.ouellet2@sympatico.ca,13098533,000000119608967,5,5,,5
260877,01-OCT-11,30-SEP-11,Amanda,,en,70.48.254.159,barb.knowles@sympatico.ca,13454056,000000120241637,5,4,"Edward explained to me about bundling and what was the best for my needs.
He also helped put me intouch with the internet representive and who help solve the problem about the modem.
Edward was very personable and made you feel he cared about you as a person not someone who was inconvenience to him.
Thank you, Edward.",5
260878,01-OCT-11,30-SEP-11,Jose,,en,70.31.155.88,petus@bell.net,13462834,000000120254015,4,4,,4
260879,01-OCT-11,30-SEP-11,Mukesh,,en,50.101.220.67,pamela.helt@sympatico.ca,13462576,000000120237897,5,5,Service was excellent!,5
260880,01-OCT-11,30-SEP-11,Martina,,en,65.95.21.130,w.malmo@sympatico.ca,13465880,000000120261837,1,1,resolve the problem,
260881,02-OCT-11,01-OCT-11,Mudilyar,,en,74.12.144.205,rena.collyer@sympatico.ca,13474194,000000120265247,5,5,,5
260882,02-OCT-11,01-OCT-11,Manel,,fr,67.68.71.212,sturcotte01@sympatico.ca,13475240,000000120268599,4,,"C'est difficile de répondre le technicien est supposer venir ici ce matin, à propos d'une ligne non-fonctionnelle.",4
260883,02-OCT-11,30-SEP-11,Jamie,,en,174.92.79.23,gerry.knorr@sympatico.ca,13457352,000000120251641,1,1,"Improve the speed of my internet connection,I presently am charged for up to 2Mbps and receive only 1.02Mbps. I find this unexceptable and am thinking of changing to Rogers if this cannot be improved. I have talked to several of your people and have not been satisfied.",2
260884,02-OCT-11,01-OCT-11,Carolina,,en,174.91.128.239,bkidd6@sympatico.ca,13467726,000000120274950,3,2,,3
260885,02-OCT-11,23-SEP-11,Edwin,,en,70.49.104.66,wmbirch@sympatico.ca,13378728,000000120088649,4,4,,4
260886,02-OCT-11,01-OCT-11,Ricardo,,en,184.144.63.70,winnick@sympatico.ca,13476066,000000120269145,5,5,"not a thing, the technician Ricardo was very thorough and very congenial. ",5
260887,02-OCT-11,29-SEP-11,Ali,,en,65.92.112.146,marie-paule-davidson@sympatico.ca,13447388,000000120236467,5,5,nothing it was great. the technician was patient friendly humorous. I am very happy so he should be congratulated.,5
260888,02-OCT-11,25-SEP-11,Praveen,,en,99.250.247.16,marie_jones@sympatico.ca,13392310,000000120128774,1,1,"I wanted to set a password on the network but you couldn't do anything because we had a linksys router. I would like to upgrade to a bell router. Thank You.

Marie",3
260889,02-OCT-11,01-OCT-11,Oscar,,en,70.26.134.90,arla.litwin@sympatico.ca,13467310,000000120271649,1,1,Bell made a change to my service without notifying me and it changed the way i can use my sympatico account.  this has caused me alot of difficulty and created business issues for me,1
260890,02-OCT-11,30-SEP-11,Jose,,en,76.70.68.37,fabrizi.clara_h@sympatico.ca,13456808,000000120253894,5,5,,5
260891,02-OCT-11,01-OCT-11,Satish,,en,76.70.103.149,carol201@bell.net,13468064,000000120275650,5,5,Can't think of anything,5
260892,02-OCT-11,01-OCT-11,Jamila,,en,174.89.242.214,dvhazan@sympatico.ca,13469244,000000120263324,1,1,"My internet was not functioning 3 weeks ago. Bell came to fix what was termed an internal issue. I was charged $100 and told to call my security company to reinstall my alarm. They came in, did the job for $216 and said that Bell did not do a proper job. Yesterday the internet went off again and Bell came immediately to fix it. The installer said that the alarm company had not done a proper job but he had fixed it. This morning the alarm company said that the alarm system was not active and I have to make a service call. I am stuck between 2 companies who no doubt will be billing me for every call and will not take responsibilty. I use the internet for business and don't know when this will end.

David Hazan",2
260893,02-OCT-11,01-OCT-11,Joanne,,en,184.147.213.242,gordbrown85@sympatico.ca,13470058,000000120264869,5,5,,5
260894,02-OCT-11,23-SEP-11,Khaled,,fr,70.30.189.84,jofopile@bell.net,13372208,000000120088750,4,1,"pas de service de plus de fibe 10 dans mon secteur, et je demeure à beauport (pas à la campagne) très déçu.
Je songe à un retour chez vidéotron, à moins d,avoir une dâte possible de fibe 25 chez moi.. merci",
260895,02-OCT-11,01-OCT-11,Sarah,,fr,69.156.66.139,m.agharazii@bell.net,13472118,000000120276165,4,5,,5
260896,02-OCT-11,01-OCT-11,Mohamed,,fr,50.100.133.4,boyard146@sympatico.ca,13467844,000000120278122,4,4,,5
260897,02-OCT-11,29-SEP-11,Vijay,,en,70.48.171.113,abeausmom3@sympatico.ca,13439646,000000120217626,4,4,,4
260898,02-OCT-11,29-SEP-11,Cody J,,en,70.27.73.69,larry007@sympatico.ca,13446516,000000120230934,1,2,treated me like the loyal customer that I am and not double the cost of my service,2
260899,02-OCT-11,01-OCT-11,Keerthi,,en,74.14.149.201,gbhequip@sympatico.ca,13469856,000000120278866,5,5,,4
260900,02-OCT-11,26-SEP-11,Mauricio,,en,70.26.90.33,tkozak-goebel@sympatico.ca,13409734,000000120158687,5,5,,5
260901,02-OCT-11,01-SEP-11,Kira,,en,174.95.204.236,doughunt@sympatico.ca,13095097,000000119592794,5,5,,4
260902,02-OCT-11,29-SEP-11,Mario,,en,74.14.130.181,merilllake@sympatico.ca,13447874,000000120220065,5,5,,5
260903,02-OCT-11,01-OCT-11,Moses,,en,174.92.142.228,val133@sympatico.ca,13475774,000000120264187,5,5,find out what actually causes ths problem I had. It happens acouple times a year.,4
260904,02-OCT-11,01-OCT-11,Brahim,,fr,174.92.223.192,m.brault@sympatico.ca,13472128,000000120277145,5,5,rien,5
260905,02-OCT-11,01-OCT-11,Kevin,,en,69.156.118.171,toliver_001@sympatico.ca,13475628,000000120275746,4,4,JToo many  long waits on telephone,5
260906,02-OCT-11,27-JUL-11,Jeanette,,en,174.89.126.77,carol.english@bell.net,12719148,000000118780763,5,5,,4
260907,30-SEP-11,29-SEP-11,Faqria,,en,216.191.141.2,martha.mccarney@sympatico.ca,13447512,000000120215511,5,5,,3
261367,30-SEP-11,29-SEP-11,Amanda,,en,174.92.29.108,jlafleur005@sympatico.ca,13445410,000000120215687,5,5,Waiting for an operator was too long. ,5
261368,30-SEP-11,29-SEP-11,Preethi,,en,65.93.73.234,chuckrichard@sympatico.ca,13441688,000000120218138,1,1,Listen to what the customer is telling you.,2
261369,30-SEP-11,06-SEP-11,Mary,,en,76.67.102.177,patrick.black2@sympatico.ca,13155860,000000119687682,4,4,,5
261370,30-SEP-11,29-SEP-11,Med Amine,,fr,70.29.149.153,kartachentz13@bell.net,13446084,000000120213506,4,4,,5
261371,30-SEP-11,29-SEP-11,Fida,,fr,74.15.203.245,celine.dessureault010@sympatico.ca,13441454,000000120217275,4,3,,5
261372,01-OCT-11,28-SEP-11,Nora,,en,69.158.79.212,pmonieson@sympatico.ca,13435538,000000120210473,4,5,I can't think of anything that could have improved my experience.,5
261373,01-OCT-11,29-SEP-11,Mary,,en,174.89.188.62,lefkas@sympatico.ca,13446610,000000120216028,4,5,?,4
261374,01-OCT-11,30-SEP-11,Aswathy,,en,76.69.69.51,goldmintz17@sympatico.ca,13457520,000000120238474,5,5,After 1 week of calling tecnical help with the same problem this lady had finally resolved my problem. She is definitly a KEEPER !!,5
261375,01-OCT-11,30-SEP-11,Yao,,fr,76.71.179.177,smidan@bell.net,13464600,000000120253397,5,5,,5
261376,01-OCT-11,30-SEP-11,Matthew,,en,74.15.245.60,ludmar@sympatico.ca,13460482,000000120255188,5,5,,5
261377,01-OCT-11,30-SEP-11,Jeremy,,en,69.156.97.126,williamhowe@sympatico.ca,13466030,000000120246225,5,5,There was nothing to do better.,5
261378,01-OCT-11,30-SEP-11,Jose,,en,70.50.217.119,gosta@sympatico.ca,13457546,000000120238631,4,5,None,5
261379,01-OCT-11,24-SEP-11,Estephania,,en,69.157.46.251,pgblair@sympatico.ca,13385934,000000120108814,4,4,,3
261380,01-OCT-11,17-SEP-11,Marwa,,fr,76.69.172.162,louis_lortie6@sympatico.ca,13293340,000000119943810,4,5,,5
261381,01-OCT-11,30-SEP-11,Med Nabil,,fr,69.159.178.76,jcmarcil@sympatico.ca,13458564,000000120240079,4,5,juste dire a vos conseillers de se calmer car j'avais l'impression d'Avoir quelqu'un qui voulait régler mon problème en moins d'une minute.  Tout s'est très bien déroulé par la suite pour régler mon problème,4
261382,01-OCT-11,30-SEP-11,Murali,,en,70.50.130.27,rpayette@bell.net,13463808,000000120237853,3,2,,1
261383,01-OCT-11,30-SEP-11,Kurt,,en,76.69.10.154,jmmillar2@sympatico.ca,13458918,000000120241221,4,4,"When I receive the new equipment,I'll be able to answer this question.",4
261384,01-OCT-11,30-SEP-11,Aquiles,,en,76.71.33.19,acmtor@sympatico.ca,13453216,000000120260574,5,4,"Representative was very knowledgeable; I had slight difficulty understanding him at times but everything was ultimately resolved and I learned something.",4
261385,01-OCT-11,30-SEP-11,Omar,,en,70.27.88.199,michaelwojcicki@sympatico.ca,13461464,000000120262597,5,5,don't know.,5
261386,01-OCT-11,30-SEP-11,Will,,en,76.68.91.77,lorne.roy@sympatico.ca,13460322,000000120251469,5,5,,5
261387,01-OCT-11,30-SEP-11,Alonia,,en,65.95.214.105,beulahw@bell.net,13454284,000000120243049,5,5,"hello, being near 80  yr's old,I had a little trouble understanding Alonia's
speech,but after a few words Ithink she 
realized that and the rest of our time 
of talking was just fine!! thank you.",5
261388,01-OCT-11,30-SEP-11,Med Wacef,,fr,70.29.217.15,sonia_castonguay@sympatico.ca,13464670,000000120248706,4,4,,4
261389,01-OCT-11,29-SEP-11,Mohamed,,fr,70.30.203.19,daniel.barriere@sympatico.ca,13442136,000000120233305,5,5,,5
261390,01-OCT-11,29-SEP-11,Prego Junior,,fr,70.30.203.19,daniel.barriere@sympatico.ca,13442138,000000120236284,5,5,,5
261391,01-OCT-11,30-SEP-11,Elyes,,fr,70.49.61.69,famille.caron-fleury@sympatico.ca,13456822,000000120260216,2,2,Prendre le temps de comprendre notre situation et non se référer aux problèmes standards. S'informer de ce qui a été fait entre les deux appels. Voir si c'est la ligne qui a un problème.,2
261392,01-OCT-11,30-SEP-11,Victor Gabriel,,en,70.27.85.159,nighs@bell.net,13462230,000000120256445,1,1,not cut me off line after waiting my turn and explaining my problem after a while I was just hung up on and had to start over.. this happens lots with Bell takes a few tries.,1
261393,01-OCT-11,30-SEP-11,Caroline,,en,70.27.3.220,mwoodruff@sympatico.ca,13461942,000000120238154,4,4,The problem was with the line.  I should have been escalated past the first rep who dealt with the modem directly to the next level.,3
261394,01-OCT-11,30-SEP-11,Salvador,,en,70.52.229.194,ronagail@sympatico.ca,13463720,000000120252302,2,1,Fix the problem.  I have tried 4 times and it still isn't fixed.,3
261395,01-OCT-11,30-SEP-11,Andre,,en,74.14.107.59,glenn.levine@sympatico.ca,13457478,000000120250886,4,3,More expertise,3
261396,01-OCT-11,30-SEP-11,Mike,,fr,64.229.129.146,pierrettetherien@sympatico.ca,13462922,000000120243669,4,4,jene peux pas vous en dire plus car j'aurais aimer avoir a payer 32.95 + taxe au lieu de 37.95 ,4
261397,01-OCT-11,30-SEP-11,Juan,,en,70.29.5.49,euphoria_sb@sympatico.ca,13456744,000000120261995,5,5,"both service & technical knowledge were very good . In addition ,your Technician spoke clearly & distinctly . Very critical for me because I am hearing impaired .  ",5
261398,01-OCT-11,30-SEP-11,Krishidhar,,en,70.27.129.201,b.goguen@sympatico.ca,13453996,000000120261472,4,4,,3
261399,01-OCT-11,29-SEP-11,Sarra,,fr,174.95.226.148,rita.gervais@sympatico.ca,13450028,000000120214369,5,4,"après plusieurs appel à Sympatico service à la clientèle disant que je croyais que mon problème était dans mon module ont me disait toujours de débrancher le power et attendre 15 secondes. Donc j'ai continuée de le faire pendant 12 fois le mois de septembre à différente dates et heures de journées jusqu'a ce que ça ne fonctionnait plus. Le 29 septembre deux techniciens et un directeur sont venus il y avait un trouble dans le poteau et j'ai demandée à un des technicien de venir vérifier mon modème, la prise du power était défectueuse et il l'a changer. Si les premières fois que j'ai téléphoner on m'aurait crue on aurait sauvé beaucoup de temps au téléphone et j'aurais été moin frustrée chaque fois que je débranchait le power sur le module et attendre 15 secondes avant de le rebranché.",3
261400,01-OCT-11,29-SEP-11,Karim,,fr,50.100.129.247,cmrenaud@sympatico.ca,13441834,000000120235236,5,5,,5
261401,01-OCT-11,30-SEP-11,Madhu,,en,174.89.114.179,wbdouglas@sympatico.ca,13465950,000000120250775,4,4,Talk more slowly for benefit of older generation.,4
261402,01-OCT-11,09-MAR-11,Vinod,,en,174.89.169.180,amjjvill@sympatico.ca,11325765,000000115640043,4,4,The technicain came to check why the phone was not working and found the PVR to be the cause but he could not do anything to have the PVR replaced. No one from Bell TV has contacted us to have the PVR replaced.,5
261403,01-OCT-11,28-AUG-11,Malko,,en,70.48.228.184,igor_vera15@sympatico.ca,13043771,000000119485280,1,1,Perform the adjustment to the account correctly.,1
261404,01-OCT-11,29-SEP-11,Patrice,,fr,70.52.41.214,venditti.pi@sympatico.ca,13452156,000000120234651,5,4,rien,5
261405,01-OCT-11,30-SEP-11,Samia,,fr,184.144.37.72,bentou.diakite@sympatico.ca,13454230,000000120255183,5,5,rien,5
261406,02-OCT-11,30-SEP-11,Andrew,,en,76.71.77.92,rogelio@bell.net,13463646,000000120242469,5,4,,4
261407,29-SEP-11,28-SEP-11,Edwin,,en,174.88.178.184,gbahaban@sympatico.ca,13429746,000000120209936,5,5,,5
261848,29-SEP-11,28-SEP-11,Chekib,,fr,184.145.152.154,jgpelletier@sympatico.ca,13431370,000000120211154,5,4,,5
261849,29-SEP-11,28-SEP-11,Tyler,,en,65.95.115.236,glenn_val@sympatico.ca,13429980,000000120209310,5,3,"The Modem Setup was completed no complaints,
I had purchased the Bell Fibe 25 the speed i was getting was 2.5 Mbps. tech told me that it was in the wrong port that is configured for 3Mbps, today is the 29th Sept 12pm the speed is still 2.5Mbps. I will not pay if i am billed for this service from the 27th Sept.
Also after doing some research i found Techsavy to offer the same speed package with a 300GB download limit ",2
261850,29-SEP-11,28-SEP-11,Thitola,,en,64.231.3.145,jbvos@sympatico.ca,13431092,000000120201087,5,4,,5
261851,29-SEP-11,28-SEP-11,Abdelalim,,fr,76.67.143.34,claude20075@sympatico.ca,13427712,000000120199249,4,5, ,5
261852,29-SEP-11,28-SEP-11,Mario,,en,70.53.128.88,jtwood@sympatico.ca,13431888,000000120202855,5,5,,5
261853,29-SEP-11,28-SEP-11,Neila,,fr,174.88.158.43,agathe.carbonneau@sympatico.ca,13425769,000000120193134,4,4,"mémoriser mon adresse email pour recevoir mes messages mais refuser de mémoriser mon mot de passe.
Mon prénom s'écrit : Agathe",4
261854,29-SEP-11,28-SEP-11,Padala,,en,174.89.27.35,mtokhy@sympatico.ca,13434516,000000120203518,1,1,Problem was not resolved after phone call. I had to call back later.,1
261855,29-SEP-11,28-SEP-11,Kevin,,en,65.92.148.67,ohannes.citak@sympatico.ca,13434962,000000120201028,3,3,,5
261856,29-SEP-11,28-SEP-11,Guylaine,,fr,76.67.147.35,cloutierl74@bell.net,13427756,000000120194207,1,1,"elle m'avait dit que j'aurait  15.00 $ en moin  et je vois que 10.00$ alors comme a chaque fois avec belle il faut toujours rappeler et recommencer je suis un peu taner de cette facon de faire elle disait 47.95 - 15.00 et un mois gratuis ,je ne sais pas si ces moi qui ne vois pas claire mais ce n'est pas ca  alors ...",2
261857,29-SEP-11,26-SEP-11,Mario,,en,174.88.150.83,doalhoc@sympatico.ca,13399034,000000120141850,1,1,"The Bell internet protection failed to intercept an old trojan worm ,it just cost me 100.00 to get my computer cleaned out, so BELL PTOTECTION is now OUT, I will get in an effective one , surely you can do better than that for customers, a new worm I can understand but an old one should be easy,you let me dowm again.  ",1
261858,29-SEP-11,28-SEP-11,Aprajit,,en,76.64.227.196,robert04@bell.net,13436344,000000120201559,5,4,,3
261859,29-SEP-11,28-SEP-11,Karla,,en,70.48.254.204,vynckier@sympatico.ca,13438660,000000120196724,5,5,Nothing,4
261860,29-SEP-11,28-SEP-11,Alvaro,,en,70.49.4.150,robert.porter@sympatico.ca,13436340,000000120207233,4,4,Nothing with this call.,5
261861,29-SEP-11,28-SEP-11,Philo,,en,70.26.0.213,steveoconnell@sympatico.ca,13437678,000000120203768,4,4,"I fixed the problem. 
>>> I would like to know that you care about what I think about your OVERALL service. 
I refuse to answer question 4 based on this one single experience; that is ridiculous. Although this last call was a rare good one, (there was no work for bell to do), for the most part you are a colossal disaster. I am in the middle of trying to get back $500 in overcharges where you felt you had the right to change our agreed contract. If I was to cancel you would charge me, but you feel you can just take at will. You border on organized crime on a mass scale. I will know you truly care if you reply to this sincerely. I assume you will ignore it.",
261862,29-SEP-11,26-SEP-11,Anis,,fr,67.68.143.204,andrelangevin86@sympatico.ca,13396067,000000120154412,5,5,rien,5
261863,29-SEP-11,22-SEP-11,Juan Carlos,,en,216.208.56.85,fraserdragonworks@sympatico.ca,13356176,000000120068152,4,1,"The person needed more training. They told me several things I learned later were not true. I was without my internet service for a week,",
261864,29-SEP-11,27-SEP-11,Porushotham,,en,76.70.66.211,00bjtaylor@sympatico.ca,13410820,000000120178257,5,5,,5
261865,29-SEP-11,28-SEP-11,Mohamed,,fr,174.88.161.58,phouvongsavann@sympatico.ca,13435432,000000120207958,5,5,,5
261866,29-SEP-11,23-SEP-11,Ines,,fr,174.88.161.58,phouvongsavann@sympatico.ca,13375824,000000120087972,5,5,,5
261867,29-SEP-11,28-SEP-11,Steve,,en,63.135.14.91,paul.ducharme@bell.net,13435232,000000120206540,3,1,"The information I was given was not accurate. I had to figure out my e-mail connections myself as the representative ""thought"" the issue was with my internet provider. That was not the case. ",4
261868,29-SEP-11,27-SEP-11,Rodrigues,,en,76.67.123.37,s.yanover@sympatico.ca,13422844,000000120185124,5,5,You could have more people like Rodriges who know what they are doing.  My problem was fixed in about 6 minutes whereas others could not figure the problem in over 2 hours.,5
261869,29-SEP-11,28-SEP-11,Alex,,en,70.49.1.96,jbfitz@sympatico.ca,13431078,000000120201081,5,4,I was satisfied. When I say I am a senior senior and not very technical they go slowly for me.,5
261870,29-SEP-11,26-SEP-11,Victor Gabriel,,en,174.94.24.56,terry-irene.pearce@sympatico.ca,13409562,000000120134481,5,5,,5
261871,29-SEP-11,28-SEP-11,Reginald,,en,24.138.140.4,louislapuck@sympatico.ca,13433022,000000120197964,4,5,can`t be beat,4
261872,29-SEP-11,28-SEP-11,Souleymane,,fr,184.145.218.169,n26simard@sympatico.ca,13434596,000000120205733,3,4,"arrête de nous passer d'une personne a une autre avec 4 services de cher vous , avoir du monde qui connais les 4 produits et régler nos problèmes pour de bon, non jamais régler toujours appeler et appeler et faire des menaces, donner les meilleurs prix a nous les clients qui somme avec vous de plus des années , merci         ",3
261873,29-SEP-11,26-SEP-11,Samuel,,fr,64.229.130.135,renepier.morin@bell.net,13407388,000000120148113,5,4,,4
261874,30-SEP-11,29-SEP-11,Luis,,en,174.91.71.46,jtschirhart@bell.net,13445868,000000120232756,5,5,,5
261875,02-OCT-11,01-OCT-11,Julio,,en,174.91.29.25,robert_raymond1@sympatico.ca,13474362,000000120272050,5,5,,5
261876,02-OCT-11,01-OCT-11,Oscar,,en,70.29.239.228,leslie.dickie@sympatico.ca,13471812,000000120275279,2,1,"tell me a fix was imminent not that the problem had existed for days and you were ""working on it"" and you didn't know when it would be fixed",3
261877,02-OCT-11,29-SEP-11,Kamel,,fr,76.64.202.103,raymond.bourguignon@sympatico.ca,13449754,000000120223703,5,5,,5
261878,02-OCT-11,01-OCT-11,Ajay,,en,64.229.4.69,bill.mitchell1@sympatico.ca,13467680,000000120266587,5,5,"No suggestions, Ajay was knowledgeable polite and helpful",5
261879,02-OCT-11,01-OCT-11,Armando,,en,70.26.3.238,valwillis@sympatico.ca,13475798,000000120264835,1,1,Improve technician's English ,2
261880,02-OCT-11,01-OCT-11,Amy,,en,70.29.58.93,phorn@bell.net,13473750,000000120266542,5,5,"The prompts to get to the right department are not straightforward.
Overall I think Bell;'s service is excellent. I have dealt with Bell the past month over various items - the service has been excellent, the knowledge very good, and the solution always to my complete satisfaction.",5
261881,02-OCT-11,01-OCT-11,Wassim,,fr,70.29.245.132,lacombe6@sympatico.ca,13471658,000000120263062,3,1,trouver le probleme,4
261882,02-OCT-11,01-OCT-11,Gloria,,en,70.31.121.47,michel358@sympatico.ca,13472714,000000120268449,5,5,,5
260386,26-SEP-11,17-SEP-11,David,,en,76.70.83.70,roger.mcallister@sympatico.ca,13295708,000000119952185,5,5,nothing,5
260387,26-SEP-11,23-SEP-11,Melvin,,en,69.159.61.64,robert.hoey@bell.net,13376504,000000120098691,5,5,"very efficient, no improvement needed",5
260388,27-SEP-11,26-SEP-11,Abid,,en,142.142.149.168,flennie@sympatico.ca,13399940,000000120159008,5,5,Everything was perfect.  Great help.  ,5
260389,27-SEP-11,26-SEP-11,Hanene,,fr,65.92.217.130,gillesminier@sympatico.ca,13400544,000000120138574,4,2,être en mesure de répondre directement sans devoir passer à un autre service ,4
260390,27-SEP-11,26-SEP-11,Diaraye,,fr,65.92.217.130,gillesminier@sympatico.ca,13400546,000000120134079,3,4,"
 Diminuer le temps d'attente en ligne.",4
260391,27-SEP-11,26-SEP-11,Melissa,,en,76.67.104.251,ds.anstey@sympatico.ca,13399270,000000120142322,5,4,"Nothing to do with the agent that I spoke to, but I was on hold initially  for aproximately 10 minutes.",4
260392,27-SEP-11,26-SEP-11,Diego,,en,69.156.30.55,janewoo@sympatico.ca,13401686,000000120140311,4,4,I had difficulty finding your help desk number.,5
260393,27-SEP-11,26-SEP-11,Ashwini,,en,69.159.110.217,donald.doehring@bell.net,13399084,000000120137413,5,5,nothing,5
260394,27-SEP-11,26-SEP-11,Benitha,,en,70.53.131.26,dotandbillburke@sympatico.ca,13399152,000000120159019,4,4,,3
260395,27-SEP-11,26-SEP-11,Preethi,,en,174.89.124.79,subhash.bhanot@sympatico.ca,13409184,000000120141650,5,5,,5
260396,27-SEP-11,26-SEP-11,Suresh,,en,174.89.124.79,subhash.bhanot@sympatico.ca,13409186,000000120156026,5,5,,5
260397,27-SEP-11,26-SEP-11,Nawel,,fr,184.162.219.145,gaetan020@sympatico.ca,13400202,000000120135697,4,5,"m'avertir lorsque j'ai cancellé bell internet de préserver mes messages car mon compte allait disparaître. Je suis d'ailleurs encore client bell au bureau.
Je crois que votre plus gros problème est la télé avec la coupole. ",2
260398,27-SEP-11,26-SEP-11,Srinivas,,en,76.67.97.177,tdholman@sympatico.ca,13409512,000000120143637,3,3,"Could Bell security be set up so that the necessary programs, or whatever is the proper term, are already cleared to be used with BEll security. To be asked whether I will allow once, allow, not allow programs that I know nothing about is a frustration as I do not want to allow something that will not behelpful.The program I used in the past for security took on the total responsibility and did not ask or keep asking for my input.

I was unable to understand the explanation given to me by the technician.Could be he did not unjderstand me!",3
260399,27-SEP-11,26-SEP-11,Veerapuram,,en,70.54.61.4,smacklin22@sympatico.ca,13408840,000000120149518,2,3,"After 45 minutes with tech support (who was very good), it was determined the problem with trying to connect a 2wire modem was likely with the phone line. A repairman was scheduled to come out, I waited at home all day but it appeared he'd never shown up. I called tech support and was told the ""issue has been resolved"". No one ever called to let me know this; I  had just come back from vacation and it was important for me to get online as quickly as possible, instead I spent the day waiting. And by the way, tho' I could get my laptop and netbook connected easily after that, my desktop didn't work until I deleted the Bell Security pack that came with modem. ",3
260400,27-SEP-11,24-SEP-11,Sonia,,fr,70.29.167.50,jpddp@sympatico.ca,13383518,000000120113382,4,4,,5
260401,27-SEP-11,26-SEP-11,Greg,,en,174.89.112.122,mlgammage@sympatico.ca,13405414,000000120137955,3,2,"Greg was my second rep. I had spent more than a half hour earlier in the day with another rep who really didn't understand the issues, made me make a lot of changes that I knew where incorrect, but was willing to go along with and then ultimately told me she could not serve me longer as my inquiry was related to linking my sympatico use with another email service. For the record I have had the service liked for years. In the past Bell was not able to help me set up the email and I had to rely on the IT consultants in my own industry. After we went with Fibe and just in the last week, changes were made at Bell which messed things up and there was no willingness from Bell's part to help solve things until I hit Greg. He has provided a solution, but it is not 100% as my experiences and your request for this survey session was relayed back to my wife's email, and this after setting up my own account with sympatico, which I did not really want to do.  My IT consultants have complained that Bell does not keep them informed of changes and they are at a loss sometimes as to how to help us. 
We are also not happy in the way we were approached to use Fibe and feel that the rep was deceptive in his introductin. We find the programming more expensive and not in an appealing cross section of program type as Rogers, certainly much more expensive to achieve that cross section of programming. I cannot tell you just one thing to do to improve.",2
260402,27-SEP-11,26-SEP-11,Etienne,,fr,70.26.200.33,alanglois@bell.net,13395708,000000120149832,5,5,,5
260403,27-SEP-11,26-SEP-11,Ramzi,,fr,70.26.200.33,alanglois@bell.net,13395710,000000120150551,5,5,,5
260404,27-SEP-11,26-SEP-11,Nix,,en,76.64.96.120,dbcraig@sympatico.ca,13398610,000000120143438,1,1,When waiting to chat online it could be quicker I muat have waited 20 minutes or more.  Then I didn't get an answer anyway.,1
260405,27-SEP-11,26-SEP-11,Alexander,,en,70.55.30.221,terry.thiel@sympatico.ca,13409566,000000120140144,5,5,,5
260406,27-SEP-11,26-SEP-11,Mauricio,,en,70.48.251.240,les_lee@sympatico.ca,13403690,000000120134072,4,4,. improve computers & the internet to be easier to comprehend !!! ( only kidding .. sort of !!),5
260407,27-SEP-11,22-SEP-11,Juan,,en,76.69.54.16,janmellis@sympatico.ca,13357665,000000120073755,1,3,Follow through with my instructions,3
260408,27-SEP-11,25-SEP-11,Lotfi,,fr,69.159.135.201,turgeon.chantal@sympatico.ca,13394678,000000120121974,5,5,"Dèes la transaction fait au mois de juillet tout aurait du être parfait sans que je dois faire à nouveau appel au service à la clientàle.

Merci",5
260409,27-SEP-11,26-SEP-11,Jesus,,en,76.68.118.123,susanleblanc@sympatico.ca,13409248,000000120158030,5,5,,4
260410,27-SEP-11,26-SEP-11,Ron,,en,174.91.58.192,rick.mullins@sympatico.ca,13407522,000000120151211,5,5,,5
260411,27-SEP-11,26-SEP-11,Harathi,,en,74.14.32.102,littke@sympatico.ca,13403858,000000120153361,4,4,,5
260412,27-SEP-11,26-SEP-11,Marvin,,en,184.144.40.205,ouimetstorrs@sympatico.ca,13406220,000000120156532,5,5,Nothing,5
260413,27-SEP-11,26-SEP-11,Anna marie,,en,174.94.32.183,sam.fazzari@sympatico.ca,13408218,000000120135566,5,4,,3
260414,27-SEP-11,17-SEP-11,Ines,,fr,174.92.244.69,charbonneautellier@sympatico.ca,13289542,000000119942087,5,5,,5
260415,27-SEP-11,26-SEP-11,Chekib,,fr,184.144.235.216,michard@sympatico.ca,13405144,000000120137136,4,5,non tres bon travail,4
260416,27-SEP-11,26-SEP-11,Methil,,en,65.95.104.249,edmond_yuen17@sympatico.ca,13399422,000000120145985,1,1,,1
260417,27-SEP-11,26-SEP-11,Reshma,,en,74.15.47.80,roythomasgibson@sympatico.ca,13407928,000000120159116,5,5,Communication was a little distorted. Not sure why. Sound was low.,5
260908,30-SEP-11,29-SEP-11,Mahmoud,,fr,184.144.238.106,rene_boulanger@sympatico.ca,13449884,000000120215549,5,5,Poursuivre  d'avoir des représentants connaissant et d'un langage en meilleur FRANÇAIS comme l'est MOHMOUD (Tunésien).,4
260909,30-SEP-11,28-SEP-11,Dilli,,en,184.148.113.205,wperfidia@sympatico.ca,13438882,000000120210569,4,4,"the first contact was  obsolutely useless, with background noises and no sense directions followed by a disconnection. 
The second help was understandable an helpfull, resolving the problem.",4
260910,30-SEP-11,29-SEP-11,Ines,,fr,65.94.188.211,alco.guerard@sympatico.ca,13439872,000000120212175,4,4,"J'AVAIS UN PEU DE DIFFICULTÉ À ENTENDRE
ET À COMPRENDRE CE QUE ME DISAIT LA DAME, MAIS, LE PROBLÈME EST RÉGLÉ",4
260911,30-SEP-11,02-SEP-11,Koussay,,fr,64.229.214.44,blaoufi@bell.net,13092277,000000119616994,5,4,"j ai eu une mauvaise experience, deux b1,dont un n est plus valide, deux techniciens qui se presentaient pour la mise en service et finalement deux numeros de comptes et deux factures sans oublie plusieurs appels aux differents services de bell avec beaucoup de temp passé au telephone. 
je pense que beaucoup de gens fuient bell a cause de toutes ces erreurs de facturation et de gestion des compte d abonnées. on dirait que le systeme est mal geré malgré qu il est tres sophistiqué point de vue informatique.

je suis un employé de bellmedia et ca me fait mal au coeur de voir toutes ces lacunes dans le systeme.

merci",4
260912,30-SEP-11,29-SEP-11,Diaraye,,fr,74.14.168.172,lbilodeau000@sympatico.ca,13446560,000000120215072,5,5,"en fait, j'ai été entièrement satisfaite du service de la préposée à la clientèle. merci et bonne journée à toute l'équipe. lise bilodeau",5
260913,30-SEP-11,29-SEP-11,Irfan,,en,64.229.136.248,gor123_7@sympatico.ca,13444076,000000120216902,5,4,,4
260914,30-SEP-11,29-SEP-11,Karim,,fr,174.92.187.130,conrad.levesque048@sympatico.ca,13441874,000000120236532,5,4,Rien,5
260915,30-SEP-11,29-SEP-11,Aguibou,,fr,206.172.0.205,dubea@bell.net,13442858,000000120228375,4,4,"Si possible, j'aimerais être avisé d'avance quand une promotion se termine afin de ne pas être obligé de payer le service bell Internet plein prix...et profiter de la réduction étant employé de Bell....

Merci

Merci",4
260916,30-SEP-11,28-SEP-11,David,,en,74.15.243.137,cathway@sympatico.ca,13427396,000000120210391,1,1,you can have internet chat available to Bell WiMax internet users,2
260917,30-SEP-11,28-SEP-11,Mike,,en,64.231.88.91,kcat@sympatico.ca,13432150,000000120205340,4,5,"My experience with Mike was great,but I had a different experience with Ray to whom I talked to previously.I first called and Ray answered,he could not understand why I was upset with his service.I asked to talk with his supervisor,he put me on hold for quite some time, then he came back on the line to try and give me some satisfaction.I had to hang up on him.",4
260918,30-SEP-11,29-SEP-11,Denis,,en,70.30.71.157,donald.willett@sympatico.ca,13442710,000000120221094,4,5,"Re this matter not anythinjg. The technician, Dennis was very halpful and patient. A pleasure to deal with on this occasion.",4
260919,30-SEP-11,29-SEP-11,Asra,,en,70.52.172.87,donrmitchell@sympatico.ca,13442734,000000120235153,4,4,Fire Emily! Seriously can you shorten the initial telephone process?,5
260920,30-SEP-11,29-SEP-11,Alex,,en,216.209.110.28,gstafford@sympatico.ca,13444168,000000120220044,5,2,Finding a way to make my dial up faster...since that is all I have access to...it is not the reps fault but the line itself I suspect...updating the lines would improve service immensely for we who are stuck with the dial up service.,4
260921,30-SEP-11,29-SEP-11,Naveed,,en,74.12.145.16,mldrumonnd@sympatico.ca,13448196,000000120219825,3,2,,
260922,30-SEP-11,29-SEP-11,Haythem,,fr,184.144.149.117,mquintal@sympatico.ca,13448368,000000120229664,1,,"La personne avec qui j'ai parlé n'a pas pu m'assurer que mon problème était résolu et il s'agit de mon 4e appel pour la même raison, J'ai déjà rempli ce genre de sondage et je crois que votre compagnie s'en fout.De plus , votre employé m'a rappelé de payer ma facture, qui datait du 22 septembre!!!! J'ai trouvé son attitude très arrogante et je suis TRES insatisfaite.",2
260923,30-SEP-11,28-SEP-11,Ana,,en,74.14.124.8,luke7mantha@bell.net,13433124,000000120207540,5,5,"It takes quite a while when telephoning Bell to receive help; as everything is automated; for example, they ask for voice or the number you are calling from and if it is a Roger's number or cell phone number it creates a problem....",5
260924,30-SEP-11,29-SEP-11,Nagender,,en,174.95.226.119,rob_nansi@bell.net,13450096,000000120216961,5,5,No additional comments at this time the service was well performed by the technician / Although rescently there has been some changes made from Bell's behalf and it will only be profitable for them keep up the good work,5
260925,30-SEP-11,29-SEP-11,Marco,,en,174.92.102.244,a.dennis.whittaker@sympatico.ca,13439556,000000120234076,4,1,maintained telephone contact,3
260926,30-SEP-11,26-SEP-11,Salma,,fr,184.161.195.229,lamontagne265@sympatico.ca,13403466,000000120136250,5,,Tout est bien .Rien faire,5
260927,30-SEP-11,27-SEP-11,Jhon,,en,69.159.76.7,dick18@sympatico.ca,13414328,000000120171445,5,4,nothing,5
260928,30-SEP-11,27-SEP-11,Carlton,,en,15.203.233.85,raine.wannitt@sympatico.ca,13422006,000000120169332,5,5,Can't think of a thing.,5
260929,30-SEP-11,29-SEP-11,Nizar,,fr,67.70.77.119,gitane11@sympatico.ca,13443998,000000120229235,4,4,,4
260930,30-SEP-11,29-SEP-11,Rifa,,fr,67.70.77.119,gitane11@sympatico.ca,13444000,000000120228112,4,4,,5
260931,30-SEP-11,27-SEP-11,Zied,,fr,70.30.190.215,manon212@sympatico.ca,13419428,000000120179814,2,1,"m envoyer un technicien pour me connecter a internet j ai du le faire seule
 ",3
260932,30-SEP-11,29-SEP-11,Maxamed,,en,66.206.246.136,joian.pirie@sympatico.ca,13445686,000000120235159,5,5,,4
260933,30-SEP-11,24-AUG-11,Samuel,,en,174.94.123.223,valentin.muzhev@bell.net,13010775,000000119400892,3,2,As soon as I signed for internet service my payment for telephone was increased.,2
260934,30-SEP-11,23-SEP-11,Seifeddine,,fr,76.64.87.62,j.casey@sympatico.ca,13371420,000000120097769,4,4,,4
260935,30-SEP-11,29-SEP-11,Tyler,,en,174.92.97.165,ken.pelletier@bell.net,13446178,000000120234917,3,4,figure out how to activate e-mail on bottom of screen to see sujet and who email from when you receive,4
260936,29-SEP-11,22-SEP-11,Faqria,,en,64.231.249.96,ralangman@sympatico.ca,13362486,000000120061195,2,1,,2
260937,29-SEP-11,22-SEP-11,Silvia,,en,64.231.249.96,ralangman@sympatico.ca,13362488,000000120061999,1,1,,2
260938,29-SEP-11,28-SEP-11,Hector,,en,174.89.128.148,neartou@sympatico.ca,13434706,000000120199378,4,3,Give better explanation of the problem and advise what to do if it reoccurs ,3
260939,29-SEP-11,18-JUN-11,Moncef,,en,70.49.62.34,yahyaoui@bell.net,12352411,000000117885012,5,5,,5
260940,30-SEP-11,26-SEP-11,Anne-Marie,,en,174.88.26.68,dannkathy@sympatico.ca,13398464,000000120137437,5,5,,4
260941,30-SEP-11,29-SEP-11,Bilel,,fr,174.88.182.218,landry.jg.mo@sympatico.ca,13446490,000000120218780,4,4,,3
261408,29-SEP-11,28-SEP-11,Luis,,en,216.208.208.119,paulettef@bell.net,13435264,000000120209000,5,5,Everything was perfect.,5
261409,29-SEP-11,27-SEP-11,Evan,,en,65.92.45.31,macbrides@sympatico.ca,13419286,000000120165416,5,5,,5
261410,29-SEP-11,24-SEP-11,Sonia,,en,76.68.43.191,jchin85@sympatico.ca,13383082,000000120112887,5,5,,5
261411,29-SEP-11,08-SEP-11,Slim,,fr,174.95.114.192,liliclo@sympatico.ca,13182680,000000119749584,4,4,avoir un mois gratuit pour le temps que j'ai pris pour régler une erreur de votre part.,3
261412,29-SEP-11,28-SEP-11,Anne-Marie,,en,174.92.70.50,rmatthieu@sympatico.ca,13436284,000000120206971,5,5,"Nothing, this time, however with past experiences I have been very frustrated because I cannot speak other languages and many of your support staff have very heavy accents. I mean no disrespect but I would prefer to speak with someone English; such as Anne-Marie yesterday. It took us over two hours to correct my computer issues but she was very helpful and made the frustration easy to forget. On other occasions I have actually had to hang up and call you back so I could communicate with someone I could understand. It does not help that I am hard of hearing now but nevertheless...

Thank you for your help and please thank Anne-Marie for her professionalism and help.

Sincerely

Rick Matthieu (49 yrs old)
",4
261413,01-OCT-11,13-SEP-11,Nas,,en,174.89.161.147,leon.lam@sympatico.ca,13241132,000000119851735,4,4,,5
261414,01-OCT-11,30-SEP-11,Abir,,fr,69.156.63.185,pdgmh@sympatico.ca,13462746,000000120238080,5,4,"Je suis contente qu'un technicien soit venu rapidement chez moi pour résoudre le problème. 

J'aimerais aussi vous préciser ma satisfaction de la dernière personne avec laquelle je me suis entretenue vendredi matin. J'ai aussi appréciée les services de votre technicien venu chez moi ce matin. Il a résolu mon problème et ce, avec gentillesse. Merci!",5
261415,01-OCT-11,30-SEP-11,Gerardo,,en,67.70.80.196,graceunicorn@bell.net,13457566,000000120262543,5,5,,5
261416,01-OCT-11,30-SEP-11,Saifuddin,,en,67.69.132.254,alvinschlaht@sympatico.ca,13453494,000000120260156,4,4,"we will see when i get the power supply for the modem.as to whether the problem is solved.
thanks",5
261417,01-OCT-11,30-SEP-11,Camille,,en,70.26.34.219,paul.sabourin@sympatico.ca,13462684,000000120260398,1,1,I SEEM to get better answers from people here in canada.and i understand their english much more clear. Paul S.,5
261418,01-OCT-11,15-SEP-11,Andrea,,en,70.26.50.123,lexa@sympatico.ca,13269000,000000119913008,3,4,Send a tech to check my phone line for signal strength. A while back one of your tech`s said it was weak!!! I have had many problems in the past. Too many.  I have Bell Wire Care. ,3
261419,01-OCT-11,28-SEP-11,Hema,,en,70.53.109.126,wightman300@bell.net,13438796,000000120201887,5,5,,5
261420,01-OCT-11,30-SEP-11,William,,en,76.65.21.197,teresa.picciano093@sympatico.ca,13465208,000000120258372,5,4,,5
261421,01-OCT-11,30-SEP-11,Kranthi,,en,64.231.188.225,gumswamp@sympatico.ca,13457652,000000120244352,3,3,"I need to phone back next week, when my daughter is home to get her Ipad working with the wireless. ",3
261422,01-OCT-11,30-SEP-11,Moez,,fr,184.144.37.72,bentou.diakite@sympatico.ca,13454228,000000120256011,5,5,rien,5
261423,01-OCT-11,28-SEP-11,Nayeem,,en,76.64.97.141,dorothyacton@sympatico.ca,13428764,000000120200932,4,4,"When I was asked to check a number on my modem, he could have told me what the modem looked like as I didn't know what the modem was and I wasn't able to help him - many seniors aren't familiar with their equipment.",4
261424,01-OCT-11,27-SEP-11,Zulfiquar,,en,69.157.165.186,a.student@sympatico.ca,13411204,000000120160263,4,5,Good,4
261425,01-OCT-11,29-SEP-11,Ali,,en,67.71.58.68,shulgan@sympatico.ca,13450972,000000120213227,4,4,,4
261426,01-OCT-11,22-SEP-11,Amine,,fr,174.91.244.220,hfrechette@bell.net,13357090,000000120079010,5,4,"Il m'a informé du problème concernant l'accès à l'""utilisation d'Internet"". Donc, il m'a donné le niveau de mon utilisation présente par téléphone.",5
261427,02-OCT-11,29-SEP-11,Deepak,,en,70.31.73.191,john.sorensen@sympatico.ca,13445626,000000120222671,5,5,nothing/ its all the tech. taking controll @doing what has to be dune.,5
261428,02-OCT-11,28-SEP-11,Raj,,en,184.148.187.164,cwoodchuk@sympatico.ca,13427978,000000120209588,2,1,SOLVED THE PROBLEM and BTW 48-72 Hrs for a call back that Hasn't happened yet is not acceptable. SOrry,2
261429,02-OCT-11,30-SEP-11,Radhia,,fr,70.48.77.193,marjorie.lemay@bell.net,13461002,000000120240174,1,1,oui connaître mieux la configuration d'un mac book pro...,2
261430,02-OCT-11,01-OCT-11,Eduardo,,en,70.27.2.186,keithscottsks@bell.net,13471388,000000120278358,5,5,,5
261431,02-OCT-11,01-OCT-11,Omar,,fr,64.229.105.175,lilugo@bell.net,13471872,000000120264005,5,5,rien tout était correct,5
261432,02-OCT-11,01-OCT-11,Hemavathi,,en,69.157.51.199,dlgostlin@sympatico.ca,13469068,000000120276716,3,4,Shorten the length of time on hold before and during the call.,4
261433,02-OCT-11,01-OCT-11,Abdul,,en,174.88.138.241,d-turner@sympatico.ca,13468584,000000120267815,4,4,,4
261434,02-OCT-11,19-SEP-11,Kalyca,,en,70.24.97.153,avfalcone@sympatico.ca,13306888,000000119985959,5,4,,5
261435,02-OCT-11,10-AUG-11,Melissa,,en,70.24.97.153,avfalcone@sympatico.ca,12858117,000000119074486,5,5,,5
261436,02-OCT-11,23-SEP-11,Melinda,,en,174.89.134.182,gary.kurlicki@sympatico.ca,13370332,000000120085402,4,1,,3
261437,02-OCT-11,01-OCT-11,Etuwa,,en,184.144.138.40,jthibaudeau@sympatico.ca,13471200,000000120274086,5,5,,5
261438,02-OCT-11,01-OCT-11,Sabha,,en,70.31.13.159,a_shakil@sympatico.ca,13466716,000000120271366,2,3,CS personel should learn to listen and understand what the customer is requesting rather than in a hurry to ask standard questions.,3
261439,02-OCT-11,29-SEP-11,Kyle,,en,65.92.144.80,walterstewart8@sympatico.ca,13452346,000000120228546,3,1,"My inquiry was not resolved to my satisfaction.This is the second Bell survey I have filled out tonight, the other one was from Sympatico. If Bell is realy committed to customer satisfaction please have your President call me 519-539-0677.",1
261440,02-OCT-11,01-OCT-11,Salvador,,en,69.156.99.177,verne.maxwell@sympatico.ca,13475838,000000120272877,5,1,"The first girl I talked too was very good and efficient. She transferred me to another department and the fellow was also very good, but it was necessary to be transferred to another place and the phone was put on hold. I held for about 20 minutes and finally had to go to another appointment.",4
261441,02-OCT-11,27-SEP-11,Keith,,en,67.70.204.155,anneandlarry@sympatico.ca,13411804,000000120184983,5,,I wish we had talked to the representative that we got on September 27th on any of the prior first three occasions that we called in.  Keith was amazing. ,5
261442,02-OCT-11,01-OCT-11,William,,en,174.89.180.53,michael.slobodian@sympatico.ca,13472684,000000120274971,4,4,,5
261443,02-OCT-11,01-OCT-11,Sam,,en,69.159.0.254,dibest@sympatico.ca,13469010,000000120277983,5,5,All was fine.,4
261444,01-OCT-11,30-SEP-11,Rebello,,en,76.70.102.33,maureen.low@sympatico.ca,13461188,000000120242566,5,4,,5
261445,01-OCT-11,30-SEP-11,David,,en,67.71.84.243,jbcoady@sympatico.ca,13458536,000000120244751,5,5,Zero,5
261883,02-OCT-11,01-OCT-11,Jose,,en,76.69.52.210,billjoycemercer@sympatico.ca,13467698,000000120266676,1,1,"This was an overseas person, and as always I have More Than Diffucult Time Understanding. I finally hung up.",1
261884,02-OCT-11,01-OCT-11,Med Nabil,,en,174.92.183.226,hoomer@sympatico.ca,13470346,000000120272648,5,5,nothing,5
261885,02-OCT-11,01-OCT-11,Ajay,,en,76.67.124.224,jbmambella@sympatico.ca,13470718,000000120265225,4,4,"Have offerd Lower prices for long term customers, people over 65, retiered, and on a fixed income",4
261886,02-OCT-11,01-OCT-11,Sajid,,en,64.229.11.226,archie.bennett@sympatico.ca,13467292,000000120276406,2,2,"Explain clearly why a new wireless iPad is blocked from accessing Sympatico e-mail while a previous HP notebook could. [Both my HP PC (normal unit for accessing e-mail) and the iPad are connected through a Cisco router.] Suggest a solution other than ""contact Linksys and get them to configure my router""",
261887,02-OCT-11,30-SEP-11,Sannie Lou,,en,76.71.153.162,joe9@sympatico.ca,13458982,000000120250556,5,5,Improve the web site - been experiencing a continuous loop when trying to access account info.,5
261888,02-OCT-11,01-OCT-11,Josi,,en,184.145.175.133,edarrin67@sympatico.ca,13469288,000000120271814,5,5,"Nothing, the service was perfect.",5
261889,02-OCT-11,01-OCT-11,Eya,,fr,184.144.181.42,jacq.richer@sympatico.ca,13470584,000000120265169,5,5,,5
261890,02-OCT-11,01-OCT-11,Syed Mustafa,,en,70.52.185.63,horstsommerfeld@sympatico.ca,13470348,000000120265404,5,4,,5
261891,02-OCT-11,01-OCT-11,Jamila,,fr,64.229.214.133,ydlamarre@sympatico.ca,13476158,000000120267942,5,5,,5
261892,02-OCT-11,01-OCT-11,Issam,,fr,50.100.110.184,diane102@sympatico.ca,13468996,000000120263960,4,4,Le service a été courtois et rapide. Il n'y a rien à améliorer,4
261893,02-OCT-11,28-SEP-11,Mario,,fr,70.53.217.110,yves.laurin@sympatico.ca,13439070,000000120193722,5,5,,4
261894,02-OCT-11,01-OCT-11,Kmar,,en,70.31.152.222,michael.ehrt@bell.net,13472678,000000120272502,4,4,"Bring the ENGLISH support centre back to Canada; and employ CANADIANS. I have to call the FRENCH support centre for any assistance, because the Bell call centre individuals outside of Canada aren't intelligent enough to deal with calls unless they get all the standard questions (prompted on their screens) answered first; and even then, they don't seem to grasp what the problem is until after I've repeated myself a dozen times. This usually results in time wasted; and in two cases, they screwed up my system to the point that it took me two weeks to resolve each problem. I have an EXTREMELY low opinion of the level of intelligence and education with those people. I guess the ""bottom line"" ($$$) is all that counts... how much you're paying them, that is. The French support centre people know their stuff. They listen. They understand. And they respond according to what my needs are. I never have to repeat myself; and I never feel frustrated with them.",3
261895,02-OCT-11,01-OCT-11,Kathy,,en,174.95.195.243,chrisandshelly@sympatico.ca,13468278,000000120272174,4,3,I was told someone would call me back within 2 hours but nobody did. I called back 5 hours later.,4
261896,02-OCT-11,30-SEP-11,Mahesh,,en,70.31.43.242,joe.brothers@sympatico.ca,13458966,000000120243043,4,3,"My technician was based in Inbdia - a very pleasant fellow. However, don't we have such technical skills available in Canada? How do off-shore technicians benefit the Canadian economy, & in particular Bell subscribers?",3
261897,02-OCT-11,30-SEP-11,Prego Junior,,fr,70.52.48.158,dorta.fausto@sympatico.ca,13456238,000000120261715,4,4,,5
261898,02-OCT-11,26-SEP-11,Isaac,,fr,70.51.197.174,martin.labbe5@sympatico.ca,13404718,000000120156528,5,4,,5
261899,02-OCT-11,01-OCT-11,Fathi,,fr,69.157.134.224,karine.labbe23@sympatico.ca,13471340,000000120268274,5,5,,4
261900,02-OCT-11,27-JUL-11,Claudia,,en,216.123.242.130,ray.baggs@sympatico.ca,12726619,000000118787252,3,2,"resolve my issues
",3
261901,02-OCT-11,29-SEP-11,Cheryl,,en,70.27.24.20,ghens@sympatico.ca,13443906,000000120220508,2,3,"When updating my internet billing, it should have been on my next bill (over 2 weeks later)  The excuse was that it would be on the bill after, but somehow Bell telephone was updated on the current bill based on a call the same day.  I am out about $30, so I am not happy.",2
261902,02-OCT-11,21-SEP-11,Mohd,,en,184.147.8.196,krisdan@sympatico.ca,13344876,000000120048504,1,1,"Person was unqualified or had poor training for the job. Told me I could get a higher speed service . Actually 8 times faster than current, technicians were sent out and informed us we had the highest speed already for the area that we live in. He informed us this happens more often. My wife had to waste her time and stay home for the appointment to find this out. Time to get some qualified help. Also we find out that we can bundle our services with Bell, but we must call in and request. Why is this not done automatically? Bell used to be the only player on the block but this is definately no longer the case. I do expect a response on this. Thankyou!",3
261903,02-OCT-11,30-SEP-11,Christine,,en,74.14.24.39,rick9@bell.net,13463452,000000120252923,5,1,"Bell could have considered the customer before making changes which have a very negative effect,",1
261904,02-OCT-11,29-SEP-11,David,,en,74.198.9.61,djcadieux@sympatico.ca,13442626,000000120236035,1,1,attempted to suggest reasons for the internet latency instead of just saying the product is being discontinued.  You are still charging me for the product so I expect it to work as advertised.,1
261905,02-OCT-11,30-SEP-11,Cyra,,en,97.73.64.153,edavis9@bell.net,13456466,000000120239211,4,5,,5
261906,29-SEP-11,24-SEP-11,Rym,,fr,74.14.186.67,jocelyne089@sympatico.ca,13383366,000000120108395,4,5,,4
261907,29-SEP-11,28-SEP-11,Remi,,fr,67.71.95.212,blondin82@sympatico.ca,13426900,000000120198146,4,4,"Rémi, n'a pas pu complété ma demande de changement téléphonie et devait me transférer au service LOYAUTÉ TELEPHONIE mais ce ne fut pas le cas... j'ai été transférer au service a la clientèle et la dame était pas gentille et pas comréhensive du tout.!!!",4
261908,29-SEP-11,28-SEP-11,Khouloud,,fr,70.30.189.202,proulxj4@sympatico.ca,13435644,000000120193765,1,1,Régler le problème que j'éprouvais depuis quelque temps et retrouver le set-up que j'avais depuis plusieurs années et qui fonctionnait bien.,2
261909,29-SEP-11,28-SEP-11,Claudia,,en,216.209.148.141,afroggatt1@sympatico.ca,13425764,000000120208138,5,5,Rep should have asked if we had more than one email account set up. This would have reduced the amount of time spent resolving the problem.,5
261910,29-SEP-11,28-SEP-11,Sonia,,fr,174.93.240.34,gagnon.lemire@sympatico.ca,13429682,000000120209055,4,5,long avant de parler au service technique,4
261911,29-SEP-11,28-SEP-11,Bhavana,,en,76.68.54.36,hcb.vescor@sympatico.ca,13430354,000000120210375,5,5,,5
261912,29-SEP-11,28-SEP-11,Jeremy,,en,69.158.53.218,ds.mrkovic@sympatico.ca,13428854,000000120194653,5,5,,5
261913,29-SEP-11,28-SEP-11,Asra,,en,70.26.70.44,trubrit@sympatico.ca,13438368,000000120202615,2,1,"No one got back to me as promised, the problem is unresolved.  It just gives me one more reason to change to a different company.",1
260418,27-SEP-11,26-SEP-11,Charles,,en,69.156.46.49,npower@sympatico.ca,13406102,000000120151774,4,4,,3
260419,27-SEP-11,24-SEP-11,Revathi,,en,184.144.138.111,diana.langevin@sympatico.ca,13381334,000000120112108,1,1,Be more informed.,2
260420,27-SEP-11,24-SEP-11,Joseff,,en,184.144.138.111,diana.langevin@sympatico.ca,13381338,000000120117980,1,1,To be more informed.,1
260421,27-SEP-11,26-SEP-11,Mary Ann,,en,207.164.79.47,brent24@sympatico.ca,13397150,000000120133000,4,4,My first call was september 14th. I was informed that my modem will be shipping to me within 2/3 business day. I had to call to find out why my modem was shipped yet after 12 days of waiting and watching the mail. It would have been very nice if someone had  informed me about the delay.,4
260422,27-SEP-11,26-SEP-11,Cristobal,,en,174.91.52.232,renewd@sympatico.ca,13407392,000000120144946,5,5,everything was great,5
260423,27-SEP-11,26-SEP-11,Afroze,,en,70.54.60.101,jgrandall@sympatico.ca,13402056,000000120157743,2,2,let me talk to daniel in ottawa to resolve problem sooner ,2
260424,27-SEP-11,26-SEP-11,Dawood,,en,70.54.33.199,whalen.tougas@sympatico.ca,13410390,000000120141103,1,1,Be able to connect to the internet!,1
260425,27-SEP-11,26-SEP-11,Mohamed Ali,,fr,69.156.132.82,cfrenette@bell.net,13397726,000000120138386,3,1,"Le conseiller Mohamed Ali a été très poli et a pris le temps d'essayer de régler mon problème de FACTURE UNIQUE payable par internet. J'ai un nouveau compte dû à un déménagement et j'aimerais continuer de faire mes paiements par internet. Mais votre préposé n'a pas réglé mon problème car on revient toujours à mon ancien compte où le service est annulé ( lorsque je consulte Mon Bell: libre-service). Mohamed Ali m'a certifié qu'il enverrait mon dossier pour être réglé sous peu. J'attends et j'espère que je n'aurai pas à perdre du temps à recommencer à expliquer ma problématique à un nouveau technicien ou préposé.
Je ne suis pas satisfaite du service et je pense changer de fournisseur si rien ne se règle. Semble-t-il que Vidéotron est très professionnel et responsable de ses clients ! ",2
260426,27-SEP-11,26-SEP-11,Eliena,,en,76.69.45.78,rick.vjmc@sympatico.ca,13407524,000000120138929,2,,"finish the job ... I mean they said they are aware of a common problem ( received other calls from customers) but nothing is fixed yet . & WHY do you send the survey before the problem has been fixed , this is not the first time Bell has done this ,, WOULD it not be better to send the survey out a couple of days after so the that the sub can make sure all is well ?? ",4
260427,27-SEP-11,26-SEP-11,Ali,,en,70.53.147.50,ninogue@sympatico.ca,13405946,000000120158848,4,5,,4
260428,27-SEP-11,26-SEP-11,Noureddine,,fr,70.30.239.94,normandperron@sympatico.ca,13406068,000000120146100,4,4,,4
260429,27-SEP-11,26-SEP-11,Joseff,,en,70.26.14.97,amelie.baillargeon@sympatico.ca,13395924,000000120144329,3,3,"I was calling following a message from Bell that my service could not be transferred as is. He did not have access to information about my move order, nor did he have the information on why I was left that message and what it meant. I had to explain the problem several time.I was very dissapointed that I could not transfer my current high speed internet to my new address which is a few street over.",2
260430,27-SEP-11,26-SEP-11,Cori,,en,65.93.101.58,murray.kellam@sympatico.ca,13405658,000000120151153,3,3,"Overcharge on internet usage, seniors,come on !!! He said was a glitch in system.  How many other times have I been overcharged.",3
260431,27-SEP-11,26-SEP-11,Brad,,en,174.92.93.165,bdharvey@sympatico.ca,13396678,000000120147716,4,2,"I wanted to place the service on suspension; however, Bell still does not allow access when on suspended service to Bell Mail.  Therefore, until you change that policy, it seems necessary to change to dial-up @20.95 a month (quite an increase for dial-up from 14.95 a while back!); however, apparently one cannot order this to be done ahead like other changes such as Bell TV and Bell Homephone.  That is annoying.  It is not the customer care representative's fault - he was very efficient - but Bell's policy's fault.  Might you suggest retaining access to Bell Mail when on temporary suspension, or if that has not yet been approved, at least allowing scheduling for change to and from dial-up?",3
260432,27-SEP-11,26-SEP-11,Zaccheus,,en,174.93.166.114,grigoryp@sympatico.ca,13400766,000000120159159,5,5,,5
260433,27-SEP-11,26-SEP-11,Mahesh,,en,76.67.21.243,rock.taylor@sympatico.ca,13407764,000000120138825,5,5,My call was answered quickly and my problem was resolved with efficiency and patience.  NO PROBLEMS.,5
260434,27-SEP-11,26-SEP-11,Mariela,,en,69.168.144.136,allyn.abbott@sympatico.ca,13395860,000000120150260,5,5,"Mariela's accent was a bit difficult to understand at the beginning of the conversation when she was spelling something for me, but she was the best Bell rep I've ever dealt with.",
260435,27-SEP-11,26-SEP-11,Ashok,,en,174.94.29.42,dingusdawg@sympatico.ca,13398896,000000120155907,4,4,,4
260436,27-SEP-11,26-SEP-11,Randileigh,,en,184.151.63.218,chaugh@sympatico.ca,13397786,000000120133527,5,5,,5
260437,27-SEP-11,26-SEP-11,Sana,,fr,69.159.179.23,lorraine.lavallee077@sympatico.ca,13403984,000000120137879,5,5,"La personne a qui j'ai parlé a tout de suite identifié le problème, malgré le fait que j'expliquais assez mal mes ennuis. Les choses n'ont pas traînées et le problème fut vite résolu, et avec élégance de surcroît. Visiblement quelqu'un à qui on n'a pas besoin de faire un long dessin pour se faire comprendre.

Cette personne était,de plus, fort polie et d'une grande courtoisie.

Merci.

René Gélinas",5
260438,27-SEP-11,26-SEP-11,Sarra,,fr,69.159.179.23,lorraine.lavallee077@sympatico.ca,13403986,000000120137827,5,5,,5
260439,27-SEP-11,26-SEP-11,Sayeeduddin,,en,70.55.38.61,tom_5@sympatico.ca,13409780,000000120153349,2,2,more transparency and time spent with customer to explain problem more clearly,4
260440,27-SEP-11,26-SEP-11,Srinivasan,,en,70.49.172.117,kathy.mcintyre037@sympatico.ca,13402958,000000120137300,4,4,accent hard to understand,5
260441,01-OCT-11,30-SEP-11,Sami,,en,74.15.99.2,se.samuels@sympatico.ca,13464216,000000120241358,5,5,nothing! I had no time waiting to be answered which was a real surprise.,5
260442,01-OCT-11,01-OCT-11,Arun,,en,174.94.45.254,trotgren@sympatico.ca,13465558,000000120262614,5,3,"explorer fault using bookmarks instead
still able to use sympatico anyway",5
260443,01-OCT-11,27-SEP-11,Eric,,en,69.157.165.186,a.student@sympatico.ca,13411202,000000120184756,4,5,"Service was good, no concerns with this one",4
260444,01-OCT-11,18-SEP-11,Gabriel,,en,74.12.98.156,claudio.capone@sympatico.ca,13298968,000000119967861,4,4,couldn`tfind my account quickly,4
260445,02-OCT-11,01-OCT-11,Sajid,,en,70.51.56.129,bretteldawson@sympatico.ca,13467892,000000120264783,1,1,"Two problems. One, the bell rep was supposed to call back and didn't. Two, he did set up a service all about speed on my line and a technician did work on the lines BUT -- he finished his work leaving us with NO phone and NO change in our internet speed. I'D CALL THAT SHOCKINGLY BAD SERVICE WOULDN'T YOU?",1
260942,30-SEP-11,29-SEP-11,Mohamed,,fr,174.89.224.42,lisejoly@sympatico.ca,13446804,000000120224138,5,5,"je ne suis pas une experte en ordi mais quand on as un service comme j,ai eu hier  c,etait parfait quel patience ils ont pour nous aider ",5
260943,30-SEP-11,29-SEP-11,Tony,,en,70.27.78.235,dputzman@sympatico.ca,13442806,000000120224023,5,4,Nothing,4
260944,30-SEP-11,29-SEP-11,Aria,,en,65.95.143.159,cliffermafraser@sympatico.ca,13441794,000000120216069,5,5,,5
260945,30-SEP-11,29-SEP-11,Genevieve-Marie,,en,65.93.117.96,b.a.mckinnon@sympatico.ca,13440512,000000120227161,5,5,make the service more seamless,5
260946,30-SEP-11,26-SEP-11,Samy,,fr,65.94.0.222,ldydelaney@sympatico.ca,13403606,000000120136523,3,2,"Avoir les pièces dans les boutiques Bell.
L'on m'a envoyé la mauvaise pièce.
Plus de 5 jours sans ordinateur c'est terrible! ",3
260947,30-SEP-11,29-SEP-11,Max,,en,209.226.201.228,nsingha99@sympatico.ca,13448882,000000120222293,3,3,Being more thorough n courteous,4
260948,30-SEP-11,29-SEP-11,Omar,,fr,74.15.156.34,clement_roy@sympatico.ca,13441786,000000120215955,5,5,Je ne vois pas ce que vous auriez pu faire de plus ou de mieux,5
260949,30-SEP-11,29-SEP-11,Matthew,,en,76.64.149.67,mehdikhan@sympatico.ca,13447816,000000120233265,5,5,,
260950,30-SEP-11,29-SEP-11,Srinivasan,,en,174.95.132.247,castlea@sympatico.ca,13441382,000000120212129,5,4,Solving Mac connection compatible with Sympatico,5
260951,30-SEP-11,29-SEP-11,Melvin,,en,74.12.23.94,karlene.g@sympatico.ca,13446070,000000120234093,3,5,Shorter wait time,3
260952,30-SEP-11,29-SEP-11,Imen,,fr,174.93.193.241,rickboily@sympatico.ca,13450002,000000120217122,5,4,,5
260953,30-SEP-11,26-SEP-11,Siddiqui,,en,180.151.86.156,lagasse@sympatico.ca,13403428,000000120144811,5,5,very professional and quick service. Thank you,5
260954,30-SEP-11,29-SEP-11,Jorge Alberto,,en,70.53.28.85,glturriff@sympatico.ca,13444042,000000120222924,1,1,You Suspended my service for no reason whatsoever. I had to have it reactivated. There was no apology nor was there a reason for the suspension.,1
260955,30-SEP-11,29-SEP-11,Tejaswvi,,en,70.29.127.183,jchastings@sympatico.ca,13445052,000000120225840,3,4,Had a slight problem with both the connection and understanding Tejaswvi.,5
260956,30-SEP-11,29-SEP-11,Kelly,,en,69.158.172.66,akprtrchpmn@sympatico.ca,13439811,000000120214961,5,5,nothing.  ,4
260957,30-SEP-11,23-SEP-11,Kranthi,,en,70.31.73.184,cbest1@bell.net,13367926,000000120090655,5,5,,5
260958,30-SEP-11,23-SEP-11,Andrea,,en,209.213.228.54,scott.golden@sympatico.ca,13377104,000000120104037,5,5,"Nothing.  the technician i spoke with was wonderful. She walked me through getting my wireless set back up, and answered any questions I had about other things as well.  Best experience on the phone with Bell ever.",5
260959,30-SEP-11,29-SEP-11,Ivan,,en,74.12.181.248,carcoll@sympatico.ca,13441298,000000120214275,3,3,"I found out on my own that Sympatico is served out of Quebec.  CHEO dream of a life time would not take my donation because my IP server is not in Ont.  This was a surprise to me  However the technician was very thorough and did his job, but he did not discover where Sympatico IP was served from????",4
260960,30-SEP-11,29-SEP-11,Mihai,,fr,70.53.175.126,claper@sympatico.ca,13441732,000000120225158,5,5,,3
260961,30-SEP-11,29-SEP-11,Sudhakar,,fr,69.159.110.139,dharries@sympatico.ca,13442518,000000120213298,,1,,1
260962,30-SEP-11,29-SEP-11,Gerardo,,en,199.43.177.254,richardungaro@sympatico.ca,13449991,000000120233243,5,5,,5
260963,30-SEP-11,29-SEP-11,Rodolfo,,en,70.26.69.57,dsukhra@bell.net,13442846,000000120226449,5,5,,5
260964,30-SEP-11,29-SEP-11,Nayeem,,en,50.101.234.141,john99@sympatico.ca,13445636,000000120232269,5,4,,3
260965,30-SEP-11,29-SEP-11,Ajay,,en,174.91.119.217,willir1@sympatico.ca,13452492,000000120216280,5,5,,5
260966,02-OCT-11,30-SEP-11,Yves,,en,64.229.5.163,mrganderson@sympatico.ca,13461850,000000120242848,5,5,I would like to get a new and better cell phone I have been a customer for years I think this request should be considered,5
260967,02-OCT-11,01-OCT-11,Erick,,en,74.15.61.157,johnpnash_9@sympatico.ca,13471110,000000120274426,3,3,while the problem was not resolved it found the modem at fault and it will be replaced in three days and hopefully we will be  happy,5
260968,02-OCT-11,29-SEP-11,Obaidullah,,en,69.157.68.143,cranshaw@sympatico.ca,13441948,000000120234740,5,5,I believe with the difficulty in understanding your representatives accent resolving our inquiry took longer than necessary - therefore having representatives with less accent would have improved our experience.,5
260969,02-OCT-11,01-OCT-11,Mohamed,,fr,174.94.80.98,marco.cesare@sympatico.ca,13472300,000000120270907,2,1,"Probleme recurent depuis 1 mois
Pas de solution
Pas de dedomagement monetaire offert",1
260970,02-OCT-11,01-OCT-11,Sudheer,,en,70.50.48.11,dave.obrien@sympatico.ca,13468730,000000120272132,4,4,,4
260971,02-OCT-11,01-OCT-11,Hassan,,fr,174.89.246.84,marie-jo.leconte@sympatico.ca,13472340,000000120265951,5,5,,5
260972,02-OCT-11,01-OCT-11,Rajesh,,en,64.231.206.170,veko@bell.net,13475830,000000120271312,4,3,,4
260973,02-OCT-11,01-OCT-11,Jose,,en,174.95.63.6,mohan.s@sympatico.ca,13472928,000000120263560,2,1,,2
260974,02-OCT-11,01-OCT-11,Irving,,en,174.88.138.5,romah@sympatico.ca,13474424,000000120267814,5,5,,5
260975,02-OCT-11,30-SEP-11,Jessica,,en,174.95.208.150,jmbond@bell.net,13458906,000000120240998,5,4,Dan the installer should have told me what I had to do to get going>>I should not have had the frustration of this interuption.,5
260976,02-OCT-11,30-SEP-11,Armando,,en,67.70.201.57,adespres@sympatico.ca,13453228,000000120247059,5,5,,4
260977,02-OCT-11,01-OCT-11,Samia,,fr,69.159.177.161,LisetteGuertin@sympatico.ca,13466570,000000120269892,5,4,"cette personne était très polie et serviable.  L'attente pour la réponse a été cependant un peut longue mais compte tenu du bon service je n'ai rien à lui reprocher ne sachant pas les raisons qu'elle a eues.

Le but de mon appel était pcq j'ai modifié mon forfait Bell internet en septembre dernier et que le changement était effectué le 1er oct.  On m'a suggéré à ce moment de communiqué avec vous afin de faire appliquer la réduction de $5 qui s'appliquait.  On aurait dû en sept. mettre une note à mon dossier et l'appliquer le 1er oct sans que j'aie à rappeler.  Il semblerait que ce n'était pas possible à ce moment.  Je déplore cette façon de faire car on a l'impression qu'on ""espère"" que le client oublie....",4
260978,29-SEP-11,28-SEP-11,Preethi,,en,184.146.168.108,silva2@sympatico.ca,13437240,000000120199468,4,4,,5
260979,29-SEP-11,28-SEP-11,Anne-Marie,,fr,70.51.198.32,boregard@sympatico.ca,13426976,000000120202183,5,5,,5
261446,02-OCT-11,29-SEP-11,Keerthi,,en,70.30.23.5,ewelter@sympatico.ca,13443254,000000120234666,3,4,"Hi: My DSL light on the modem would shut down frequently, however after I spoke with a rep, it seems to be working better, thanks.",5
261447,02-OCT-11,01-OCT-11,Carlos,,en,64.231.161.123,mcsk@sympatico.ca,13472572,000000120266720,5,4,nothing,5
261448,02-OCT-11,24-SEP-11,Rym,,fr,70.55.209.81,paul.bisaillon@sympatico.ca,13385812,000000120105819,3,3,c'est difficile de comprendre et de se faire comprendre...on dirait qu'il y a une difficulté de communication...est-ce à cause de nos accents différents???,3
261449,02-OCT-11,22-SEP-11,Hemavathi,,en,69.159.44.46,nelson.beveridge@sympatico.ca,13361370,000000120066669,3,1,"On June 27, 2011 a Bell Technician converted my television feed from Bell Condo ExpressVu TV (operating via Bell Telephone copper wire), to Bell HD Condo Satellite TV (operating via a Condo roof dish). The ExpressVu box, which contained an internal Internet modem, was replaced with a 9241 PVR unit, and a separate external 2701 HG modem. 

At the same time, an additional new internal apartment phone cable, using Cat-5 cable, was connected at the Bell connection point. This was intended to supplement the original telephone cable which is operational on only 2 wires of the 4 in the cable. 

There was no intention of changing the single Bell telephone telephone connection with a single allocated telephone number. 

Unfortunately, it appears that internally to Bell, a second telephone number for a second internet connection was instituted, which was never used, along with corresponding internal Bell paperwork. 

At the time, the installation technician advised me to contact Bell, to emphasise that there was no second internet connection. This I did, but it apparently did not register. 

Since June 27, there have been interminable and excessive telephone calls to and fro attempting to correct sundry issues which arose, ranging from phantom accounts and disconnected internet service, through delivery of a replacement modem which was a duplicate of the one supplied on June 27. This all has been a great waste of time for Bell, as well as my own, and is still in process of continuing. 

It would appear that Bell internal procedures could use some improvement, as detailed above.",4
261450,02-OCT-11,01-OCT-11,Kanni,,en,70.54.81.163,nicolelabonte@sympatico.ca,13473298,000000120276423,1,1,"Someone else had called about MY Internet and no password was asked, your employee was about to change my password without my permission, told her when she called back, she had no right to change anything before verifying if the caller was the suscriber.  Very unprofessional!!",
261451,02-OCT-11,19-SEP-11,Julie Anne,,en,70.27.61.160,brianhp51@sympatico.ca,13307612,000000119990535,5,5,Your service rep Julie Anne was great. She understood the problem and had it fixed. The service was great.,5
261452,02-OCT-11,27-SEP-11,Cindy,,en,76.70.112.108,karvelasg@bell.net,13418040,000000120181649,1,,if the phone call gets lost call back your client. your client does not have to call back again and talk to some one else.so far i have a very bad experience with some of the customer service people from bell. i was told something else when i was asked to switch to bell from rogers and i am still not happy with the resolute. i am going to wait until i get my bill in October and see if i am going to get what i was told. or again get something else and have to call to cancel bell and go back to rogers and tell all my friends the bad experience i had with bell.   ,
261453,02-OCT-11,01-OCT-11,Mario,,en,24.36.191.50,cbielec@sympatico.ca,13468150,000000120271073,4,4,,5
261454,02-OCT-11,23-SEP-11,Edward,,en,74.15.78.61,d.weaver@bell.net,13368630,000000120104258,5,5,The technician did a good job installing -he was fast and helpful- I would have liked more time to make sure everything was working properly.Esp with e-mail   I am finally sending this reply because all week I have had a problem with my computer just shutting down for no reason.  I am not sure if this is Bell or my computer. I tried to send this note numerous times but it would not go.  Hopefully it will go his time. How do I know if the anti-virous/ anti=spyware was installed properly?  Can you tell if it is working? What is the number I should call if I need help in he future?,5
261455,02-OCT-11,01-OCT-11,Daniel,,en,69.157.61.41,baraphernalia@sympatico.ca,13467474,000000120278404,1,1,I was told by the rep that he would call me back in 2 or 3 minutes after testing my phone line.  That was 23 hours ago and I still have not heard from him.,1
261456,02-OCT-11,30-SEP-11,Aaron,,en,67.70.153.117,keeper50@sympatico.ca,13459516,000000120249656,5,4,,4
261457,02-OCT-11,25-SEP-11,Akrem,,fr,70.48.109.236,annette.roy@sympatico.ca,13388772,000000120130833,3,1,J'aurais aimé que vous puissiez m'aider dans mon courriel Incredimail,3
261458,02-OCT-11,25-SEP-11,Mahesh,,en,70.26.38.248,michael.ingram2@sympatico.ca,13392580,000000120129875,5,5,,4
261459,02-OCT-11,29-SEP-11,Med Wacef,,fr,67.68.83.133,fam.dufresne@sympatico.ca,13443312,000000120234750,4,4,,5
261460,02-OCT-11,01-OCT-11,Nizar,,fr,70.53.176.41,gagne669@sympatico.ca,13469802,000000120278515,5,4,,5
261461,02-OCT-11,30-SEP-11,Sandra,,en,76.67.44.87,graniean@sympatico.ca,13457578,000000120253247,4,4,"issued my credit on a timely basis, it took 3 months to reverse something that never should have been billed,",3
261462,02-OCT-11,29-SEP-11,Wynbert,,en,76.64.218.42,stlaviolette@sympatico.ca,13451356,000000120236414,1,1,"Solve my problem. My problem to date is still 
UNRESOLVED!!!!!!!!!
I am NOT pleased at all!!!!!!!!!!!!!!!
I am considering changing ALL of my service to Rogers.",1
261463,02-OCT-11,30-SEP-11,Alexandra,,en,174.89.50.46,camille.tintner@bell.net,13454722,000000120245768,4,4,,4
261464,02-OCT-11,01-OCT-11,Aleem,,en,74.14.148.163,dgkempe@sympatico.ca,13468972,000000120263413,4,5,,4
261465,02-OCT-11,29-SEP-11,Mauricio,,en,67.68.204.165,ratkats@sympatico.ca,13449726,000000120217798,5,5,,5
261466,02-OCT-11,26-SEP-11,Hugo,,en,74.14.39.10,wall48@bell.net,13410280,000000120140463,5,4,Find a faster connection to the customer care rep. It took an extremely long time to connect with Hugo. ,
261467,02-OCT-11,01-OCT-11,Prince,,fr,174.95.116.122,myprincess@sympatico.ca,13473092,000000120264830,1,1,"Déconnecter l'Internet dans de plus brefs délais. 
Envoyer la documentation tel que demandé.",1
261468,02-OCT-11,01-OCT-11,Krishnan,,en,64.229.154.141,danrot@bell.net,13468706,000000120278149,5,5,Avoid the problem from occurring in the first place,4
261469,02-OCT-11,06-AUG-11,David,,en,70.24.97.153,avfalcone@sympatico.ca,12822831,000000118987224,5,5,,5
261470,02-OCT-11,01-OCT-11,Mohd,,en,70.27.51.251,suefields25@sympatico.ca,13475250,000000120275307,5,5,,5
261471,02-OCT-11,30-SEP-11,Amelia,,en,184.146.68.121,jimburrows@bell.net,13458814,000000120247700,5,4,Good phone connection.,4
261472,02-OCT-11,30-SEP-11,Michel,,fr,74.12.230.154,jrcos@sympatico.ca,13459236,000000120261758,5,5,,5
261473,29-SEP-11,28-SEP-11,Larissa,,fr,70.30.156.58,gcarole@sympatico.ca,13429774,000000120196991,5,5,Absolument rien,5
261914,29-SEP-11,28-SEP-11,Harathi,,en,70.24.164.178,collin.m@sympatico.ca,13427836,000000120201221,5,5,,5
261915,29-SEP-11,27-SEP-11,Carolina,,en,65.93.20.220,s.scott_@sympatico.ca,13422840,000000120185015,2,1,Caroline was very difficult to understand.,3
261916,29-SEP-11,28-SEP-11,Gabriel,,en,70.48.185.157,carolepoirier15@sympatico.ca,13427346,000000120191719,2,1,,1
261917,29-SEP-11,27-SEP-11,Eric,,en,64.231.204.100,shirley.hazelwood@sympatico.ca,13423330,000000120171657,4,1,,5
261918,29-SEP-11,28-SEP-11,Balaji,,en,174.89.27.35,mtokhy@sympatico.ca,13434518,000000120204989,3,3,I required a new modem to be sent - will take 3-5 days. Maybe it could have been courriered,1
261919,29-SEP-11,26-SEP-11,Ruth,,en,69.158.185.15,pmccormick9@sympatico.ca,13406836,000000120140856,4,4,"the service call was arranged for the evening but the service person phoned and said they could not do it not enough tecnicians apparently. Then arranged for next afternoon, but he came in the morning while we were noy home. However he called and came in the afternoon as arranged. The problem I was having and confirmed by the technician was slow speed to download from the internet. This has existed for a few years. The tech. fixed the problem which was in the bell line. I would like a rebate as I was paying for features that were not being delivered.May I have your comments.",2
261920,29-SEP-11,24-SEP-11,Mudilyar,,en,65.93.42.92,chris.light@sympatico.ca,13380684,000000120107191,5,4,,5
261921,29-SEP-11,25-SEP-11,Sam,,en,65.95.205.31,lopezhome@sympatico.ca,13392018,000000120131581,4,4,,4
261922,29-SEP-11,28-SEP-11,James,,en,65.93.92.238,treid@sympatico.ca,13438330,000000120195741,5,5,,5
261923,29-SEP-11,28-SEP-11,Gloria,,en,174.95.147.26,james.ferguson1@sympatico.ca,13430930,000000120197641,3,1,"Solved my problem on all my computers.  When I asked to speak to a manager, I was put on hold for some time before I hung up. I have now hired a tech expert to solve my internet problems that were not there when we started your Support  Service. I will be looking at Rogers for future internet services.",1
261924,29-SEP-11,27-SEP-11,Kevin,,en,70.27.190.149,clance7@sympatico.ca,13413426,000000120181723,5,5,,5
261925,29-SEP-11,23-SEP-11,Mariela,,en,70.50.33.159,m_sevilla@bell.net,13373756,000000120094726,4,4,,5
261926,29-SEP-11,28-SEP-11,Sarra,,fr,174.92.220.216,massmar@sympatico.ca,13433758,000000120202626,1,1,Encore une fois impossible de communiquer puisque la connection téléphonique coupait constamment.,1
261927,29-SEP-11,28-SEP-11,Philo,,en,174.91.15.53,bnovakovich@sympatico.ca,13426922,000000120210318,4,5,,5
261928,29-SEP-11,28-SEP-11,Vijay,,en,76.68.129.187,rchuckle@sympatico.ca,13436014,000000120191161,5,5,The guy on the phone was very polite and compassionate on the phon,5
261929,29-SEP-11,28-SEP-11,Carl,,en,70.27.164.92,tntvanderkooy@sympatico.ca,13438224,000000120193295,3,3,"keep my bill the way it is....every time I call and try to get it down, and within a couple of months I'm calling back because it has gone up again.  also I asked to have my extra cable till the end of september, and they had it removed already on the 28th, I know its just a few days, but its the principle of it. ",2
261930,29-SEP-11,27-AUG-11,Aqeel,,en,70.55.132.199,michael.zeyl@sympatico.ca,13038625,000000119475647,4,4,reduce waiting time,4
261931,29-SEP-11,28-SEP-11,Thitola,,en,76.67.43.76,robin.keats@sympatico.ca,13436388,000000120210888,5,4,"This experience was good.  The upsetting experience occurred before thast, in that my computer stopped receiving internet messages , and I had no clue why.",5
261932,29-SEP-11,21-SEP-11,Eric,,en,174.92.104.192,cedarbay@bell.net,13339818,000000120043824,2,2,"Your employees are not very clear
on how to solve problems or refer customer to right areas.  They are vague
and only interested in selling products
not the issues that arise from purchases",1
261933,29-SEP-11,28-SEP-11,Jamie,,en,64.229.29.156,pcagnew@sympatico.ca,13435300,000000120202429,5,5,"nothing Jamie was a great help, was nice to speek to someone that knew his job and could speak english, wish more customer service people were like him. my husband called about a month regarding a long distance call on our bill that we didn't make and the person could not help us... but jamie did. what does this tell you..",4
261934,29-SEP-11,28-SEP-11,Maria,,en,174.95.138.15,wpeachey@bell.net,13438880,000000120206048,5,4,nothing,5
261935,29-SEP-11,28-SEP-11,Amy,,en,174.89.129.164,suriyakumar@sympatico.ca,13437782,000000120189975,5,5,,5
261936,29-SEP-11,21-SEP-11,Alejandro,,en,70.27.160.7,cormier.hp@sympatico.ca,13340294,000000120049647,5,5,,5
261937,29-SEP-11,25-SEP-11,Luis,,en,184.147.226.99,cirjanic@sympatico.ca,13389496,000000120130910,5,4,,4
261938,29-SEP-11,28-SEP-11,Melvin,,en,64.231.220.31,larry638@sympatico.ca,13432586,000000120194089,5,5,,4
261939,29-SEP-11,28-SEP-11,Roshan,,en,64.229.174.20,ralphanneh@sympatico.ca,13435852,000000120210902,3,3,"The technician tried very hard to solve our problem and was very patient and gracious.
It is so hard to understand someone with an accent that is foreign to us!
We took the computer in today and the problem was quickly resolved, but differently from what he had suggested.",4
261940,29-SEP-11,28-SEP-11,Mariem,,fr,74.15.227.121,lyne.brasseur@sympatico.ca,13433164,000000120189359,1,1,Personnel canadien français compétent serait le bienvenu.,1
261941,29-SEP-11,20-SEP-11,Sannie Lou,,en,67.68.70.110,rafiqul.alam@sympatico.ca,13333588,000000120018252,5,5,,5
260446,02-OCT-11,01-OCT-11,Imran,,en,76.64.162.101,seanwduffy@sympatico.ca,13474802,000000120274005,5,4,nothing he answered all my questions ,5
260447,02-OCT-11,30-SEP-11,Chrystelle,,fr,69.156.201.237,henrijr@sympatico.ca,13457866,000000120253715,4,5,,3
260448,02-OCT-11,01-OCT-11,Saifeddine,,fr,184.145.151.78,sebastien.arseneault@sympatico.ca,13474806,000000120263794,3,4,Le représentant a été trop insistant pour que je lui attribue une note de satisfaction maximale. Il peut m'inciter à répondre au sondage mais pas me dire comment y répondre.,3
260449,02-OCT-11,01-OCT-11,Clarisse,,fr,70.24.196.248,lernst@sympatico.ca,13471806,000000120271362,5,3,JE NE SAIS PAS !!!!!!,5
260450,02-OCT-11,01-OCT-11,Kanni,,en,174.92.102.251,jefjb@sympatico.ca,13470810,000000120277287,4,5,it was very hard and frustrating to understand the woman`s accent i was dealing with!,4
260451,02-OCT-11,30-SEP-11,Krutthiga,,en,70.27.121.116,martin.miksza@sympatico.ca,13461064,000000120238873,5,5,"You provide access by phone and by chatting with technician, but you do not allow any contact via email. I was in a loop situation and just needed direction out.  Instead I get both a text mail and an email telling me I have to register, but neither allows a response for the circle problem I had.  Frustrating.",3
260452,02-OCT-11,30-SEP-11,Alexandre-Hugo,,fr,70.29.145.55,france-racicot@sympatico.ca,13457006,000000120239200,5,5,,3
260453,02-OCT-11,01-OCT-11,Patrick,,fr,69.157.140.4,isabelle.blouin1@sympatico.ca,13470492,000000120276144,5,5,"rien de plus, il a répondu entierement à ma demande.",5
260454,02-OCT-11,01-OCT-11,Alexander,,en,76.69.53.94,howard.hammill@sympatico.ca,13470354,000000120269742,5,5,,4
260455,02-OCT-11,01-OCT-11,Isaac,,fr,174.95.227.201,l.auger@bell.net,13471612,000000120279088,5,2,"L'ordi fonctionne branché au router seulement, Isaac est excessivement partient et gentil et très agréable, il demande de rappeler aujourd'hui pour brancher le sans fil.  Ce jeune homme est très dévoué .et poli. Merci !",5
260456,02-OCT-11,29-SEP-11,Salvador,,en,50.101.147.92,lvacasa@sympatico.ca,13447050,000000120217838,3,3,,3
260457,02-OCT-11,01-OCT-11,Behia,,fr,76.67.200.147,bernard037@sympatico.ca,13467598,000000120266724,5,4,ok,5
260458,02-OCT-11,01-OCT-11,Wayne,,en,174.89.126.152,ravi.kurunathan@sympatico.ca,13474082,000000120278708,5,5,Waiting time,5
260459,02-OCT-11,01-OCT-11,Saifeddine,,fr,76.65.169.225,sylpro63@sympatico.ca,13475332,000000120273122,4,3,"Mon plus grand déception c'est de voir que je ne peux accèder à de plus grande vitesse de connection étant donné que je demeure dans la ville de Sherbrooke, Vous devriez vraiment faire un effort pour la vittesse de connection, j'aurais le désire de rester avec bell, mais j,attend depuis une bonn bout de temps alors...",3
260460,02-OCT-11,01-OCT-11,P Senthil,,en,70.29.27.9,jesszhen@sympatico.ca,13470860,000000120276776,2,3,,3
260461,02-OCT-11,01-OCT-11,Patrick,,fr,65.92.176.227,mberube62@sympatico.ca,13472538,000000120267015,5,5,,5
260462,02-OCT-11,27-SEP-11,Wayne,,en,70.26.109.141,brad.coombs@sympatico.ca,13412608,000000120184196,4,4,I recently changed residences and brought all of my Bell services with me. To date I have had to have three additional service calls to repair Satellite and Internet issues. I do not feel that I was well served by Bell and I am considering changing service providers.,2
260463,02-OCT-11,30-SEP-11,Sajid,,en,174.89.232.169,robert.lefcort@sympatico.ca,13463548,000000120257435,4,2,We connected to the internet ok that day but we are still having problems. The technician was very polite and helpful temporarily but we opened the computers today and still had the same problems connecting so the problem was not really resolved as I clicked above,
260464,02-OCT-11,27-SEP-11,Perumalla,,en,70.49.104.66,wmbirch@sympatico.ca,13424970,000000120164251,4,4,"Everything was handled well; I was particularly pleased that the new modem, which was ordered on Friday, 23 September, arrived on Monday, 26 September. Thanks for the speedy delivery.",4
260465,02-OCT-11,01-OCT-11,Pradheep Kumaar,,en,65.95.133.216,bev.mcintyre@sympatico.ca,13467636,000000120273214,4,3,"when I went to connect to the internet today (Sunday) I got another connection problem.  So I unplug all the cords on the modem, waited for a minute & reconnected the cords. Only then was I able to connect to the internet.   ",3
260466,02-OCT-11,01-OCT-11,Rajesh,,en,74.14.150.118,elrose@sympatico.ca,13469390,000000120265536,5,5,,5
260467,02-OCT-11,30-SEP-11,Juliio,,en,69.158.114.33,bob_little@bell.net,13454420,000000120241895,5,5,,5
260468,02-OCT-11,01-OCT-11,Prem,,en,174.91.134.115,clifford_grace@sympatico.ca,13468430,000000120278368,4,5,This was the best and goo support to have my PC working faster,5
260469,02-OCT-11,28-SEP-11,Ashok,,en,174.91.29.246,drjgrant@sympatico.ca,13428838,000000120208241,1,2,"I called for 2 reasons-one the billing which is not correct and 2-internet was not working.  The first person-Malik said he would transfer me to the loyalty dept.  Apparently he was in a different time zone because I received a 'closed for the day' message and the system hung up on me.  I then called for the internet and this man-Asxok (?).  He did not speak English well-niethr did Malik- and I found his explanation offensive, as I told him.
Last month I called because of billing issues and changed plans.  I was told there would be a charge if I left Bell before completing a year of service.  I feel it would be worth the money to find another company that would value my business.  I am the client!!!!!!!!!",1
260470,02-OCT-11,30-SEP-11,Sudhakar,,en,74.14.151.145,masonfam@sympatico.ca,13461136,000000120240977,5,5,,4
260471,02-OCT-11,01-OCT-11,Elyes,,fr,76.69.238.204,pauline_borris@sympatico.ca,13473604,000000120269331,5,4,"employer tres poli et devoue 
merci pauline borris 
",5
260472,02-OCT-11,27-SEP-11,George,,en,76.64.224.174,jbrinjak@bell.net,13417008,000000120180925,4,4,,5
260473,02-OCT-11,25-SEP-11,Kais,,fr,76.67.147.227,yvan.guenette@sympatico.ca,13394986,000000120128266,5,5,rien,5
260474,02-OCT-11,01-OCT-11,Steven,,en,70.51.115.148,stpierre58@sympatico.ca,13475230,000000120276530,5,5,,5
260475,30-SEP-11,29-SEP-11,Melissa,,en,216.209.139.37,lraymond8@sympatico.ca,13446966,000000120221517,1,1,"when a contract is offered for unlimited amout of yrs, and your enrolled in it you should not be discontinued  and never told that it was no longer offered( internet offer $28.95 minus 10$ so it was $18.95, we were told to renew before expiryon may 28/11 and we did only to get charged full price for june and on for every month) basically we were told by the rep to deal with it  or pay it, no other offer was there.. so deal with it or switch to some other phone and internet, after being a customer for more than 35 yrs..so we are now looking for another  home phone and internet provider. ",1
260476,30-SEP-11,29-SEP-11,Thorat,,en,69.157.157.45,patrole@sympatico.ca,13449114,000000120228404,4,4,,4
260477,30-SEP-11,28-SEP-11,Gloria,,en,70.27.23.88,sbalfou@sympatico.ca,13436956,000000120200845,5,5,The technician could have asked me if I needed help getting my email contacts set up again.,5
260478,30-SEP-11,28-SEP-11,Hemavathi,,en,70.27.23.88,sbalfou@sympatico.ca,13436958,000000120202240,5,5,,5
260980,29-SEP-11,28-SEP-11,Sayeeduddin,,en,184.148.136.89,laurie.wheeler@sympatico.ca,13432616,000000120208487,1,1,"1.  The service representative asked me if I was using filters on my phone line, and I said yes, there was one on the line I was using for the modem/router.  He should have told me not to have it on the modem/router.
2.  the service representative told me someone would call back to assist me further.  No-one did.  My son and I solved it ourselves by removing the filter.  It was a simple fix and the representative should have figured it out, instead of me spending hours trying different things to get it to work.
3.the representative had an accent that I had trouble understanding, and our connection was bad.",
260981,29-SEP-11,28-SEP-11,Karen,,en,70.27.181.42,pat.ogryzlo@sympatico.ca,13435160,000000120187781,5,5,nothing,5
260982,29-SEP-11,28-SEP-11,Armando,,en,65.94.135.249,barbgia@sympatico.ca,13426564,000000120201471,4,4,,3
260983,29-SEP-11,28-SEP-11,Jessica,,en,50.101.166.70,fragan@bell.net,13429490,000000120203635,5,5,Probably nothing.,5
260984,29-SEP-11,28-SEP-11,Pedro,,en,69.158.128.26,prjvideo@bell.net,13435634,000000120194011,5,5,,5
260985,29-SEP-11,28-SEP-11,Shannon,,en,174.89.109.21,vanderhorst@sympatico.ca,13438488,000000120204474,4,4,long waits...,3
260986,29-SEP-11,27-SEP-11,Keith,,en,65.93.207.223,jnspitz@sympatico.ca,13417462,000000120184432,4,4,,4
260987,29-SEP-11,28-SEP-11,Jacqueline,,en,76.68.80.163,moffatlynch@sympatico.ca,13434346,000000120197243,2,4,"This problem had to do with my phone Mail Box, it was locked .It took me a number of calls to Bell over two day's in order to get a technician to correct the problem.     ",3
260988,29-SEP-11,28-SEP-11,Sarah,,fr,70.53.197.95,norac@bell.net,13434866,000000120202778,3,4,,4
260989,29-SEP-11,28-SEP-11,Amy,,en,173.33.120.188,ildasaz@sympatico.ca,13430674,000000120199470,4,4,I am happy with the results.,4
260990,29-SEP-11,25-SEP-11,P Senthil,,en,65.95.205.31,lopezhome@sympatico.ca,13392020,000000120129667,4,4,,4
260991,29-SEP-11,13-SEP-11,Karishma,,en,65.92.29.168,john.sedlock@sympatico.ca,13239990,000000119848926,4,4,,5
260992,29-SEP-11,28-SEP-11,Benitha,,en,67.70.153.244,dtoplis1@sympatico.ca,13428888,000000120209631,4,3,"It took a long time to solve the problem
(28 min.) but I appreciated the fact that she was really trying.",4
260993,29-SEP-11,28-SEP-11,Liza,,en,64.231.189.140,angeltouch@sympatico.ca,13426182,000000120202521,4,5,,5
260994,29-SEP-11,28-SEP-11,Joy,,en,70.31.30.157,schmittg@sympatico.ca,13436982,000000120204593,5,5,"the original contact to the call center was not pleasant - gthe person hung up on me.
The retention dept resolved my issue immediately by putting me through to your tire 2 support",4
260995,29-SEP-11,28-SEP-11,Zied,,fr,174.92.220.216,massmar@sympatico.ca,13433756,000000120204357,1,1,Connection téléphonique qui coupait à tous les 15 secondes. Inaceptable.Impossible de résoudre quoi que soit.,1
260996,29-SEP-11,27-SEP-11,Serge,,en,65.94.253.50,jamie45@sympatico.ca,13416876,000000120162786,4,1,,3
260997,29-SEP-11,28-SEP-11,Mohamed Ali,,fr,69.156.64.227,bildrain@bell.net,13426824,000000120192633,4,2,Le problème a été réglé avec votre technicien mais seulement pour une courte duré. Je crois qu'il n'y pouvait rien de toutes façon.,5
260998,29-SEP-11,28-SEP-11,Mouna,,fr,69.156.64.227,bildrain@bell.net,13426826,000000120193328,3,4,Votre technicienne a fait ce qu'il fallait dans les circonstance et j'ai reçu un service très rapide par votre technicien sur la route. Cependant la technicienne était très peu compréhensible et semblait perdre patience quelque fois.,5
260999,29-SEP-11,19-SEP-11,Leslie,,en,69.156.111.80,hamie@bell.net,13311498,000000119993962,2,1,,3
261000,30-SEP-11,26-SEP-11,Hadhemi,,fr,70.50.166.87,anned4@sympatico.ca,13396194,000000120148631,5,5,rien,5
261001,30-SEP-11,29-SEP-11,Divine,,en,70.29.37.205,chopperworld@sympatico.ca,13441592,000000120223193,5,5,"you could have credited me for 1 month usage due to the inconvience i had to endure  over the past dew days ,
i now have to pay for 1 whole month of service to another provider due to my first contact with bell,
when i mentioned switching over to another service provider, she gave me no further information and offered me no satisfying assistance,
was not offered any upgrades until i had acquired thier service.
I then had their service teck visit my house, drill holes to install their service, 
now, i have to also return their modem at my once again inconvience
bell, did although make some kind of constilation and i was treated well, on behalf of your staff.",3
261002,30-SEP-11,29-SEP-11,Med Amine,,fr,70.30.205.63,louisechartrand_9@sympatico.ca,13446926,000000120235442,5,5,Le conseiller Amin était parfait ! Pendant l'attente il me parlait et s'informait du climat a MTL. Il était très gentil et efficace.,5
261003,30-SEP-11,29-SEP-11,William,,en,174.89.42.188,dascal@sympatico.ca,13442232,000000120228630,5,5,,4
261004,30-SEP-11,29-SEP-11,Leslie,,en,74.14.196.185,lauden@sympatico.ca,13446528,000000120222058,5,5,"Service was very good. A representative answered my call immediately. She was very friendly and very helpful. I call occassionly and I have noticed since some time, calls are answered quickly and the representatives are really pleasant. No complaints!! Keep it up!",5
261005,30-SEP-11,29-SEP-11,Harjeeth,,en,69.156.48.237,karmadi@sympatico.ca,13446072,000000120223431,5,5,tech was wonderful ,5
261006,30-SEP-11,29-SEP-11,Erick,,en,70.52.221.224,gasparfamily@sympatico.ca,13443750,000000120231079,1,1,Have Canadians answering your phone. ,1
261007,30-SEP-11,29-SEP-11,Jewelle,,en,65.95.80.185,wandstowle@sympatico.ca,13452356,000000120215862,5,4,Have your reps more informed about the letters being sent out to customers.,4
261008,30-SEP-11,29-SEP-11,Kamel,,en,70.29.109.82,jaques.renaud@sympatico.ca,13444970,000000120226074,4,4,Split your answer in two : short term and long term. Kamel should have told me that my connection problem could be solved rigthaway by doing this and that but later I should improve this and that by changing the transformer that feeds the modem (this is just an example),5
261009,30-SEP-11,29-SEP-11,Richard,,en,70.48.50.108,lamont1@sympatico.ca,13446484,000000120230037,5,5,"nothing, the representative was excellent :)",5
261474,30-SEP-11,29-SEP-11,Med Amine,,fr,76.67.195.63,d.forgette@sympatico.ca,13442028,000000120217908,4,5,,5
261475,30-SEP-11,29-SEP-11,Haricharan,,en,174.93.89.57,sshaule@sympatico.ca,13451238,000000120231601,5,5,Nothing...:),5
261476,30-SEP-11,29-SEP-11,Samuel,,en,174.89.157.25,jc07@sympatico.ca,13445034,000000120229250,5,4,"I spoke to an internet tech then was transferred to a Bell system tech.  I had to supply all the same infro again.

Information should follow the transfer.",4
261477,01-OCT-11,29-SEP-11,Hugo,,en,70.27.103.88,jerkar@bell.net,13445236,000000120217793,3,2,Complaints do not seem to go anywhere. I had problems with the setting up of my internet and now no service. Every time you call BELL you get a new person and / or a new country. No one seems responsibile for problems caused by BELL. At this point I am sorry that I left Rogers internet.,2
261478,01-OCT-11,29-SEP-11,Elsy,,en,184.145.58.25,kapitan1@bell.net,13446010,000000120221589,5,5,,4
261479,01-OCT-11,30-SEP-11,Serge,,en,70.30.53.147,rconforti@bell.net,13463284,000000120238826,5,5,"Nothing, its all the other experiences that have been bad.",2
261480,01-OCT-11,30-SEP-11,Pradeep,,en,174.91.77.78,richardmarcotte@sympatico.ca,13463434,000000120242969,4,4,Stick to the agreed-upon time of between 8.30 a.m. to noon instead of between 5 p.m. to 9 p.m.,3
261481,01-OCT-11,30-SEP-11,Danielle,,en,76.67.95.142,jpelland@sympatico.ca,13459222,000000120257104,5,1,Empower your employees to equitably resolve complaints which complaint I will forward to your executive branch and failing that to the CRTC and to the media.,1
261482,01-OCT-11,30-SEP-11,Andrew,,en,174.92.105.19,tamden@sympatico.ca,13465104,000000120255297,4,5,I would answer this question more accurately once I see my next months billing and make sure that all the proper adjustments are made. Aside from that Andrew did answer to my inquiry quite efficiently.  Thank you. ,4
261483,01-OCT-11,30-SEP-11,Maria,,en,70.50.55.110,d-howson@sympatico.ca,13455476,000000120239005,2,3,couldnt understand her-she asked ME if there was someone else here to troubleshoot-it wouldnt have mattered who talked to her,4
261484,01-OCT-11,30-SEP-11,Manuel,,en,70.53.128.155,dpokornik@sympatico.ca,13456282,000000120240601,4,4,"This experience has been hell.  On September 20th sympatico did something on its end which changed the way I was receiving email.  Because of that I learned copies were being made into my sympatico email account--a privacy issue in my opinion.  I made two calls to sympatico agents who promised to escalate and return the call within 24 to 48 hours.  Both times I received no service call back from Bell.  The last call was referred back to the business side and they assisted me from their FAQ knowledgebase apparently within 5 minutes.  However they were the first ones I called on September 20th who said it was a sympatico issue.  I believe the sympatico and even bell business people should have been trained enough to know about port issues that the explanation of my issue should have rang bells to them right away instead of me wasting 3 hours of my time and perhaps lost emails because of the lack of training, the tendancy of the reps not to listen, but to do a lot talking, as if they know what is gonig on and the customer is stupid.  The last rep of this ticket number was kind, but the others were horrendous.",1
261485,01-OCT-11,30-SEP-11,Naveenkumar,,en,67.70.200.227,roygail4303@sympatico.ca,13463780,000000120253278,5,5,,5
261486,01-OCT-11,30-SEP-11,Carlos,,en,74.14.64.194,general.lee7@sympatico.ca,13457304,000000120244128,5,4,All good,4
261487,01-OCT-11,29-SEP-11,Ilona,,fr,206.47.201.181,clacroix@sympatico.ca,13441718,000000120213978,3,1,"Réparer ma connection, effectuer la visite, rappeler le client; j'ai le service intermittent qui part et revient depuis jeudi matin, vendredi soir de retour à la maison, ça ne fonctionne tjrs pas, smaedi matin, je suis encore en ligne avec le service de réparation. Un crédit pour manque de service serait apprécié, si jamais le service revient normalement. Merci bien",4
261488,01-OCT-11,30-SEP-11,Borhen,,fr,76.71.181.46,lyne51@sympatico.ca,13460548,000000120254736,5,1,rein,5
261489,01-OCT-11,30-SEP-11,Mahender,,en,76.65.80.171,heather.baylis@sympatico.ca,13457818,000000120241431,5,4,"Mahender did a great job, but then I was transferred to a Bell (Canadian) technician who did something (???). Everything worked well. I shut down the computer. This morning I have no wireless internet... just wired internet.",4
261490,01-OCT-11,30-SEP-11,Arul,,en,174.92.73.234,roger.wake@sympatico.ca,13463650,000000120260665,5,5,the service was 100%,5
261491,01-OCT-11,30-SEP-11,David,,en,76.67.97.53,sandra.marven@sympatico.ca,13464066,000000120239951,5,5,David was very helpful.  I was pleased with the service.,4
261492,01-OCT-11,29-SEP-11,Padala,,en,65.95.110.217,joehenry@sympatico.ca,13445574,000000120233381,1,3,"I keep having issues with connectivity and have to call Bell tech support to fix and at a 1/2hr. to 45 mins. per call 2 days in a row, it's not fun. On my second call at one point I was on hold for 18 mins.",1
261493,01-OCT-11,30-SEP-11,Alicia,,en,174.92.88.4,Andrey_L@sympatico.ca,13452878,000000120256753,3,3,resolve my issue,3
261494,01-OCT-11,30-SEP-11,Rodolfo,,en,70.54.125.143,lwyles@bell.net,13460520,000000120252390,5,5,,5
261495,01-OCT-11,30-SEP-11,Samiha,,fr,69.156.86.84,pchiofolo@sympatico.ca,13462740,000000120238806,1,1,i don/t Bell was honest when they reduced my internet but never mention reducing my GB from 20 to 5GB.,
261496,01-OCT-11,28-SEP-11,Ghislain,,en,67.68.55.117,annkovacs@bell.net,13426254,000000120206356,5,4,communication within your departments lacking. We didn't get what we originally ordered which caused a whole lot of confusion,
261497,01-OCT-11,30-SEP-11,Jose,,en,70.24.210.57,noella.johnson047@sympatico.ca,13462294,000000120243831,4,4,,3
261498,01-OCT-11,30-SEP-11,John,,en,70.27.53.52,johngatfield@sympatico.ca,13459074,000000120256847,5,5,Forwarding the problem to a higher level could have been done sooner,5
261499,01-OCT-11,30-SEP-11,Manel,,fr,69.159.178.76,jcmarcil@sympatico.ca,13458562,000000120238050,4,1,"je n'ai pas aimé me faire imposer votre logiciel pour rentrer dans mon ordinateur quand je ne connais pas la personne au bout du téléphone.  J'ai la même expérience avec mon programmeur mais lui je le connais.  DE plus , je suis avec LION ( MAc ) et votre logiciel n'est pas compatible.    ",4
261500,01-OCT-11,30-SEP-11,Michelle,,en,184.145.1.116,gordon.standish@sympatico.ca,13457538,000000120254060,4,3, I was phoning about our acct. after thethird e-mail saying our account could not be processed.  I hope after this second phone call the matter will be looked into and corrected.  I do not appreciate receiving an e-mail more or less stating we do not have the correct information given to you.   ,3
261501,01-OCT-11,30-SEP-11,Kamel,,fr,67.68.225.154,ccc.gauthier@sympatico.ca,13454886,000000120238063,4,4,,5
261502,01-OCT-11,30-SEP-11,Saadullah,,en,174.95.187.46,sparker@bell.net,13464710,000000120256303,1,1,"Not hang up on me, intensionally or not.",1
261503,29-SEP-11,28-SEP-11,Neila,,fr,174.92.183.127,lruest@sympatico.ca,13433052,000000120204592,5,5,rien tout était tres satiafaisant,5
261942,30-SEP-11,27-SEP-11,Sergio,,en,64.229.31.45,cathy.cuthbertson@sympatico.ca,13413008,000000120182071,1,1,"i am deaf and use a tty.  I phoned Bell via BRS.  We were on the line over 90 minutes, most of which were on hold.  I was assured that someone would come to check my phone and internet the next day.  They did not show up.  I phoned tty twice to find out where they were and was again assured that even though it was now 9 pm that the repair men would definitely be here.  I phoned again at 1030 to be told no one would be coming.
I am not at all satisfied with Bell service, how could I be.  I finally had someone come last night Thursday and he told me the problem was the outside line.  repairmen finally came today and fixed it.  The first call was made to Bell on Sunday at which time we were assured someone would fix it either at your end or would contact me to arrange a time to come.  I did receive a text at work that day to say the man was already at my home and I would need to rebook.  This service is totally unsatisfactory.  I was lied to each time I spoke to your repair dept.telling me workers were coming when they knew that they were already finished work.  You give a window of 5 to 9 but do not abide by it but you expect people to take time off work to accommodate your workers and even then the work is not done.  I asked to speak to a manager finally as I wanted to inform someone about the poor service.  I was told that there were just too many supervisors for him to give me a name.  
I hope that you will look into the way that your people on the phones respond to customers.  I had a death in my family last week and no one could contact me because I had no phone service.  They finally contacted another relative who texted me and I immediately left to go out of town for the funeral.  I arrived back on Saturday night and my sister contacted you on Sunday.  I will be requesting for a credit on my bill from Sunday to Friday.  I should request for the previous week as well.
Phone service is a matter of safety and emergencies and requires the service be reinstated quickly.  Bell in my experience has certainly failed to do this.  Huge changes need to be taken on your part.
Cathy",2
261943,30-SEP-11,29-SEP-11,Robert,,en,70.49.107.165,kristine6@sympatico.ca,13446370,000000120235980,5,5,"Not put yourself on mute during the call.  Not related to the rep, i very disappointed with your decision to not allow other accounts with non-sympatico addresses to be used.  This is critical for a small business and i will likely leave because of it. ",2
261944,30-SEP-11,27-SEP-11,Abid,,en,70.50.58.182,pirabat@sympatico.ca,13421720,000000120184864,5,5,,5
261945,30-SEP-11,29-SEP-11,Houssem,,fr,76.67.147.155,jocelynejubinville@bell.net,13445544,000000120234520,3,4,Évitez lors de nos appels d avoir autant de choix à pitonner sur notre téléphone. Lorsqu'on appelle pour le soutien technique c'est qu'on veut parler à un technicien... inutile de nous faire faire des choix sur l'appareil... de toute manière le service est toujours embourbé et nous devons attendre qu'un préposé se libère.,3
261946,01-OCT-11,29-SEP-11,Fodie,,fr,74.12.160.50,stephane2010@bell.net,13451284,000000120219463,5,5,rien tout étais correct et rapide,5
261947,01-OCT-11,30-SEP-11,Manel,,fr,76.69.109.205,frannicole@sympatico.ca,13457072,000000120255716,5,5,,5
261948,01-OCT-11,30-SEP-11,Aprajit,,en,70.30.55.153,cdzee@sympatico.ca,13454914,000000120238076,4,4,"Bell should improve the voice quality; if you are out sourcing Customer Support to oversea.",4
261949,01-OCT-11,30-SEP-11,Catherine,,en,70.49.16.57,Ataz@bell.net,13452886,000000120253740,5,5,,5
261950,01-OCT-11,30-SEP-11,Nizar,,fr,76.71.181.46,lyne51@sympatico.ca,13460550,000000120254541,5,5,,5
261951,01-OCT-11,30-SEP-11,Naim,,fr,184.144.164.242,r.cardin@sympatico.ca,13463124,000000120258888,5,5,"Rien, le tout a bien fonctionné.",5
261952,01-OCT-11,30-SEP-11,Melvin,,en,64.231.249.187,p.harris.r.sills@sympatico.ca,13462538,000000120254993,5,4,Nothing to suggest,5
261953,01-OCT-11,30-SEP-11,Adeline,,en,174.95.140.84,mgarwood@sympatico.ca,13461412,000000120257432,3,4,"You should never ask anyone for the admin password to their PC - since most people reuse that password for multiple purposes including potentially financial institutions, it is incredibly unprofessional. 
And if a customer declines to provide that, you certainly shouldn't try to persuade them.",3
261954,01-OCT-11,27-SEP-11,Karim,,fr,76.68.173.121,mbruce23@bell.net,13419864,000000120179768,5,4,,5
261955,01-OCT-11,30-SEP-11,Jean-Philippe,,en,67.71.21.196,sylvie242@sympatico.ca,13465050,000000120260770,5,5,,5
261956,01-OCT-11,30-SEP-11,Sarah,,en,174.93.114.27,llyodschmidt@sympatico.ca,13460266,000000120245296,1,1,"We are victims of your September 20 email change over.
We were able to bring up lost emails totalling 410.  
However, we still cannot properly use our email system.
We were told that there was nothing Bell could do to fix it.
We will be converting to Cogeco next week if this is not resolved",1
261957,01-OCT-11,30-SEP-11,Abir,,fr,67.68.187.73,fermelagiguerie@sympatico.ca,13456886,000000120242533,5,5,"Rien, elle est géniale.",4
261958,01-OCT-11,30-SEP-11,Sayeeduddin,,en,64.229.236.143,mcleodl@sympatico.ca,13461274,000000120261633,5,5,"Nothing, representative was fabulous and patient. ",5
261959,01-OCT-11,28-SEP-11,Benazir,,fr,70.48.1.80,ti-loup_4@sympatico.ca,13438148,000000120202290,5,3,"mon service internet est encore ""lent"" je pense changer le modem pour la vitesse plus basse,je paie pour haute vitesse mais ca beaucoup diminue ",4
261960,01-OCT-11,30-SEP-11,Harjeeth,,en,69.159.72.125,nmccue@sympatico.ca,13462280,000000120248008,5,5,n/a,5
261961,01-OCT-11,30-SEP-11,Gavin,,en,76.64.160.72,goldenpuppies@sympatico.ca,13457518,000000120242877,4,5,Nothing,3
261962,01-OCT-11,30-SEP-11,Mudilyar,,en,174.95.47.7,paige2page@bell.net,13462564,000000120246849,5,5,Nothing,5
261963,01-OCT-11,30-SEP-11,Gavin,,en,70.26.147.159,krauss1@sympatico.ca,13459702,000000120238998,4,5,,5
261964,01-OCT-11,30-SEP-11,Ashfaq,,en,216.208.45.249,fred.vawer@sympatico.ca,13457080,000000120239464,3,3,Speak in clear english and speed up the call process. every time we call due to this ongoing issue we spend at least a half an hour on the phone. ,
261965,01-OCT-11,30-SEP-11,Luis,,en,76.67.74.241,klharrison@sympatico.ca,13459670,000000120256779,4,4,,4
261966,01-OCT-11,30-SEP-11,Shalini,,en,70.27.5.94,patrick_dunne@sympatico.ca,13462654,000000120244516,5,5,,5
261967,01-OCT-11,30-SEP-11,Karla,,en,50.101.166.188,milton@sympatico.ca,13461570,000000120243290,4,4,,4
261968,01-OCT-11,27-SEP-11,Ayesha,,en,74.14.72.182,ron.budinski@bell.net,13422604,000000120184498,3,4,,3
261969,01-OCT-11,30-SEP-11,Med ahmed,,fr,184.144.223.190,elejgb@sympatico.ca,13456558,000000120261726,4,4,Non,4
261970,01-OCT-11,30-SEP-11,Mohamed Amine,,fr,184.144.186.88,fabiev@sympatico.ca,13456806,000000120245986,4,4,"Tout les renseignements ont été pertinents, ils m'ont bien servis.
Merci. ",4
261971,01-OCT-11,30-SEP-11,Aroua,,fr,174.93.246.61,ericdozois@sympatico.ca,13456684,000000120239976,5,5,,5
261972,01-OCT-11,30-SEP-11,Oussema,,fr,69.159.132.51,louise_julien@sympatico.ca,13460368,000000120249879,4,4,,5
260479,30-SEP-11,29-SEP-11,Carlos,,en,174.95.191.185,lynnsalem@sympatico.ca,13447082,000000120223579,5,5,,4
260480,30-SEP-11,29-SEP-11,Mohamed,,fr,98.143.212.240,jyclal@bell.net,13445958,000000120222658,2,2,trouver mon modem dans votre gigantesque systeme,2
260481,30-SEP-11,29-SEP-11,Ahmed,,en,67.68.139.88,ibolduc@bell.net,13444628,000000120215789,3,3,"You could give me someone who can speak English, had he spoke English better I wouldn't have had to make him repeat everything two and three times and my problem would have taken half the time it did. That not his fault it's Bell's fault, he tried",2
260482,30-SEP-11,29-SEP-11,Rey Ivan,,en,184.144.32.91,a.lehr@sympatico.ca,13439572,000000120214751,4,4,,5
260483,30-SEP-11,29-SEP-11,Ivan,,en,76.64.149.141,g.jpendlebury@bell.net,13443656,000000120224519,2,1,"I had to break off the attempt to solve the problem as it was taking so long and I had to go out. The person I dealt with said she would call me back at 1p.m. and would continue trying to rectify the problem,
On return I found that the problem (unable to log on to my Bell Account) still remained but no 'phone call was forthcoming. I then contavted Bell helpline again.",3
260484,30-SEP-11,29-SEP-11,Vinay,,fr,76.71.179.65,c.j.skelton@sympatico.ca,13441200,000000120215127,5,4,You could have explained when the outgoing server would be working properly and why we not advised of the problem that Bell was having.,2
260485,30-SEP-11,29-SEP-11,Adam,,en,38.99.130.61,daphne.bennett@sympatico.ca,13442202,000000120216929,1,1,"Lack of Knowledge of Bell Rep, inability to deal with all issues, failiure to honour committments",1
260486,30-SEP-11,29-SEP-11,Asma,,fr,67.71.181.125,robertrichard@bell.net,13450140,000000120225939,3,4,la personne avait de la difficulte a me comprendre au debut mais nous avons fini par nous comprendre,3
260487,30-SEP-11,29-SEP-11,Erika,,en,64.229.65.130,king_sherman@sympatico.ca,13446294,000000120212657,3,4,I had a modem installed by the serviceman and then Bell shipped me another one in error via Purolator.  I called about returning it - they said send it back by Purolator when it should only be mailed back - I took it to the post office yesterday - Sept 29th.  I am hoping our account will be billed correctly in Oct.  ,5
260488,30-SEP-11,29-SEP-11,Alejandro,,en,174.92.50.144,w_c_murray@sympatico.ca,13452314,000000120235564,5,5,,5
260489,30-SEP-11,29-SEP-11,Edgardo,,en,70.53.84.30,bainrandw@sympatico.ca,13440564,000000120220202,5,4,"Ask your representatives to speak slowly and clearly, especially if English is not their mother tongue",5
260490,30-SEP-11,29-SEP-11,Manel,,fr,76.69.176.215,rayhivon@sympatico.ca,13449750,000000120221948,4,5,"Difficultes de choisir le bon menu au depart; pas toujours evident, votre reponse automatique... ",4
260491,30-SEP-11,26-SEP-11,Johnny,,en,70.49.72.8,gc.marquis@sympatico.ca,13400320,000000120146826,4,3,acknowledge long term clients with loyalties ,4
260492,30-SEP-11,29-SEP-11,Peter,,en,76.67.26.16,meric_5@sympatico.ca,13447872,000000120237207,5,5,,4
260493,30-SEP-11,29-SEP-11,Nouha,,fr,70.26.243.25,michel8885@sympatico.ca,13447982,000000120216937,5,4,,5
260494,30-SEP-11,26-SEP-11,Sinu,,en,67.68.35.118,islandgirl4@sympatico.ca,13401414,000000120151916,5,5,nothing,4
260495,30-SEP-11,25-SEP-11,Edgardo,,en,70.50.222.130,meaylott@sympatico.ca,13392512,000000120122362,5,5,"The instructions do not match the modum, which does not have an 'internet'light. There are only 4 lights plus 'activity':power, ethernet,DSL and USB. There WAS an 'internet' light on the old modum.
I have no idea what a 'router' is, but, happily, the new modum worked right away. You should update your instructions.",5
260496,30-SEP-11,22-SEP-11,Mariem,,fr,70.26.224.155,laplantea11@bell.net,13359221,000000120063187,1,1,"ne pas affirmer que mon nouvel ordinateur était défectueux,sans aucune raison évidente.J'ai par contre un problème avec la clef wep: incompatible avec mac os 10.7 pour la connexion sans fil.
",5
260497,30-SEP-11,26-SEP-11,Reshma,,en,70.31.81.250,sbarton@bell.net,13408372,000000120158798,5,,???,
260498,30-SEP-11,28-SEP-11,Hema,,en,184.147.126.213,ddallison@sympatico.ca,13428374,000000120196143,5,5,,5
260499,30-SEP-11,28-SEP-11,Ronald,,en,64.231.222.222,dgriffin@bell.net,13428534,000000120201759,3,3,,3
260500,30-SEP-11,28-SEP-11,Kyle,,en,174.95.203.147,tksaldutto@sympatico.ca,13438212,000000120206083,3,2,,2
260501,30-SEP-11,28-SEP-11,Loyda,,en,70.50.51.85,pbsb@sympatico.ca,13435294,000000120187802,3,4,I had trouble understanding the person on the other end of the phone. This is a recurring problem and it is frustrating to the point that I am considering a change in service providers.,2
260502,30-SEP-11,29-SEP-11,Carlton,,en,70.55.3.96,claudette_20@sympatico.ca,13441758,000000120222889,5,5,,5
260503,30-SEP-11,29-SEP-11,Asly,,en,174.94.105.138,menafilo@sympatico.ca,13447868,000000120217206,5,5,"Iwish I could talk to asly  every time

I have a  problem she was very kind and very  helpful.

",4
260504,30-SEP-11,29-SEP-11,Shawn,,fr,70.24.239.7,jean026@sympatico.ca,13445128,000000120224990,5,5,Rien,5
260505,30-SEP-11,29-SEP-11,Abdelalim,,fr,70.24.239.7,jean026@sympatico.ca,13445132,000000120225821,5,5,Rien,5
260506,30-SEP-11,29-SEP-11,Madhu,,en,174.89.42.106,s.jivraj@sympatico.ca,13450468,000000120225242,1,2,used to get better service when i first started using bell but now i am not shore about your survice.,1
260507,30-SEP-11,09-SEP-11,Georges,,fr,70.26.224.176,robertfrancisco@bell.net,13198792,000000119763275,5,4,,5
260508,30-SEP-11,29-SEP-11,Rain,,en,70.31.75.216,marg.anthony@sympatico.ca,13447346,000000120224313,4,,Nothing I'm waiting for a label in the mail.,3
260509,30-SEP-11,28-SEP-11,Mohammed,,en,69.157.49.141,liarichards@sympatico.ca,13432766,000000120200414,3,3,Less time,4
260510,30-SEP-11,26-SEP-11,Mariama,,fr,67.68.114.3,g.mcnicoll@sympatico.ca,13400178,000000120136027,5,5,RIEN,5
260511,30-SEP-11,27-SEP-11,Luis,,en,74.15.90.133,kryzanowski@bell.net,13418374,000000120166809,4,2,"Your agent was very cooperative and action was helpful (replaced dsl modem which corrected defective internet LED but unfortunately did not resolvle my primary concern - speed still drops from 2.1Mbps to 1.2Mbps frequently and I need to restart modem to restore speed to 2.1Mbps.

Will have to call again.",3
260512,30-SEP-11,29-SEP-11,Adeline,,en,184.144.110.13,magister@sympatico.ca,13447220,000000120232165,2,2,Fix the problem,3
260513,30-SEP-11,26-SEP-11,Sarry,,en,76.69.40.29,vagabonde.portland@sympatico.ca,13410004,000000120145235,5,5,Sat in my office.,5
260514,30-SEP-11,29-SEP-11,Melissa,,en,65.92.204.10,mdoroodian@sympatico.ca,13447790,000000120229614,4,4,,4
260515,30-SEP-11,28-SEP-11,Melvin,,en,70.29.114.145,walenco1@sympatico.ca,13438676,000000120186910,5,5,,4
260516,30-SEP-11,29-SEP-11,Jenett Mae,,en,70.27.232.47,john.connacher@sympatico.ca,13445606,000000120216394,5,4,,5
261010,02-OCT-11,01-OCT-11,James,,fr,67.68.192.175,ROSSANAlombardo@sympatico.ca,13466616,000000120266644,2,1,"I AM DISSAPOINTED WITH BELL BECAUSE I WAS NOT TREATED FAIRLY AS A LOYAL CUSTOMER. I HAVE CORRECTED MY PERSONAL INFORMATION AS REGARDS MY FILE ON VARIOUS OCCASIONS AND NOT ONLY WAS IT TIME CONSUMING, IT WAS POINTLESS. MY FILE REMAINED UNPROPERLY PROCESSED AND MY PERSONAL INFORMATION UNCHANGED. AS REGARDS THIS EMAIL, YOU CAN SEE THAT MY NAME IS SPELLED WRONG ONCE AGAIN SINCE IT SHOULD READ D'OVIDIO AND NOT DOVEDIO AS IT CURRENTLY READS. BELIEVE ME WHEN I SAY THIS HAS CAUSED A MOJOR INCONVENIENCE WITH BILLING ONLINE PAYMENT AND INVOICE TRACKING, ETC. I ALSO MADE A PAYMENT ONLINE, SINCE YOUR GENERAL VOICEMAIL WAS A USELESS TOOL. I LEFT A MINIMUM OF 6 MESSAGES DURING THE WEEK WITH NO RTETURN CALL. THIS I BELIEVE IS QUITE IRONIC FOR A COMMUNICATIONS COMPANY. IN ORDER TO PROCESS MY PAYMENT QUICKLY, I SIGNED UP FOR ONLINE PAYMENT. I ENTERED MY INFORMATION AS WELL AS PRE-AUTHORIZED PAYMENT THROUGH MASTERCARD ONLY TO LEARN FROM YOUR AGENTS THAT THE PAYMENT WAS NOT TAKEN EVEN THOUGH I RECEIVED A CONFIRMATION THAT IT WAS SUCCESSFULLY RECEIVED. LUCKILY, I CALLED TO MAKE SURE IT WAS RECEIVED SINCE IT STILL SHOWED A BALANCE OWING ON MY ONLINE RECORDS. TO TOP THIS ALL OFF, BELL HAS THE NERVE TO SEND ME A LATE PAYMENT NOTICE THREATENING TO AFFECT MY CREDIT SCORE. I AM SCANDELIZED AS  REGARDS THE WHOLE PROCESS YOU REPEATEDLY PUT YOUR CUSTOIMERS THROUGH. I AM NOT THE ONLY CUSTOMER THAT FEELS THAT WAY SINCE MY FRIENDS AND COLLEAGUES HAVE GONE THROUGH SIMILAR EXPERIENCES. MOST OF THEM HAVE OPTED FOR VIDEOTRON SERVICE AND COGECO. I AM CURRENTLY LOOKING INTO COGECO SINCE OTHERS HAVE HAD A POSITIVE EXPERIENCE WITH THIS PROVIDER. I DON'T KNOW IF THE MIX UP IN MY FILE CAUSED AN IMPACT ON MY CREDIT SCORE BUT IF IT DID, I WOULD LIKE THE MATTER RECTIFIED IMMEDIATLEY. THE LAST OPERATOR THAT I SPOKE TO IS A WITNESS THAT MY FILE WAS INCORRECTLY PROCESSED. THE BADGE NUMBER OR EMPLOYEE NUMBER THAT I AM REFERRING TO IS:EX98437 JAMES. I THANK YOU IN ADVANCE FOR THE TIME AND IMPORTANCE YOU WILL ATTRIBUTE TO MY CLAIM. ALL FACTS ARE VERIFIABLE AS YOUR COMPANY RECORDS CALLS FOR QUALITY ASSURANCE PURPOSES. SINCERE REGARDS, KATHY D'OVIDIO  ",2
261011,02-OCT-11,01-OCT-11,Reina,,en,70.31.107.175,jagdish.dosanjh044@sympatico.ca,13470616,000000120274074,5,4,can't think of any yet,5
261012,02-OCT-11,01-OCT-11,Joy,,en,76.64.35.6,hawkrules@sympatico.ca,13470226,000000120274967,3,2,"""Joy"" was very nice but otherwise.... 
- TERRIBLE SERVICE FROM BELL
- Bell cut my internet even though I had made payment arrangements with Andrew who called me on Sep 1, that I would pay in full by Oct 7  then getting to right person to turn internet back on, was a nightmare  I spent 1 hour on the phone !!!
 called 866-439-7874 spoke to May - she asks to verify my ID, I explain my situation, she puts me on hold, then comes back and says I need to speak to Acct Rec Management 
 May says call 866-355-1755 ARM in case I get disconnected (but later when I am disconnected, I call, and voice says office is CLOSED hrs are 8-5 M-F !!!!)
 May transfers me to Roy - I can barely hear him even though my phone turned up to max - again he asks to verify my ID, again I explain my situation, he puts me on hold, then tells me he is in the same Dept as May, May had not transferred me to the correct dept, ARM - so he transfers me to ARM, he makes the call himself to make sure its ARM
- I speak to Jessie of ARM - again I can barely hear her, even worse this time  I explain my situation again, she checks my acct, starts to explain, talking really fast, but I can barely hear her  what I hear is that Andrew had made a mistake on Sep 1, and had written that I would pay in full by Sep 7, not Oct 7  Jessie proceeds to say I must pay in full right away etc. but I can barely hear her, I keep asking her to speak slower  she then actually suggests that I hang up and call back so that maybe I will hear better, but then I would have to wait at end of the line and speak to someone else  I refuse, I am getting very frustrated, so I ask to speak to Manager  Jessie puts me on hold  then line is disconnected from Bell !!!
- I wait, and no one has the decency to call me back 
- at this point I am seriously considering cancelling Bell asap and calling Rogers to order internet !!!
- but I try 1 more time - so I start all over again  I call Bell 866-439-7874 again, and speak to Joy - she asks to verify my ID, I explain my situation, and tell her I am angry  she checks my account, says that Jessie has turned my internet back on, it will be back on in 2-24hrs (it returned 6 hrs later!!!)  but now I have no idea whether my original Oct 7 payment arrangements will be honored, and to verify, I have to phone Bell again on Monday, 866-355-1755 ARM and waste my cell day minutes 
- BELL HAS THE WORSE SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH !!!
",1
261013,02-OCT-11,29-SEP-11,Marco,,en,70.27.191.67,arthurlevi@sympatico.ca,13440394,000000120236566,2,1,The Tech was not Well Enough Informed on the Error that I was Receiving.,
261014,02-OCT-11,01-OCT-11,Sumithra,,en,174.91.121.192,2.miles@sympatico.ca,13466424,000000120263007,5,5,n/a,4
261015,02-OCT-11,30-SEP-11,Balaji,,en,174.91.70.46,alex.mclellan1@sympatico.ca,13453390,000000120262347,4,4,,5
261016,02-OCT-11,01-OCT-11,Kim,,en,64.229.178.121,bri_andi_fowlow@bell.net,13467896,000000120272270,1,1,My wife called about billing and has called before and now she was not able to talk to the CSr about it. But she was able to sign the paper work for the install?,3
261017,02-OCT-11,30-SEP-11,Emna,,fr,65.93.152.83,viateurray@sympatico.ca,13465748,000000120243470,5,5,C'ètait parfait.,5
261018,02-OCT-11,30-SEP-11,Roshan,,en,174.89.239.131,adesilva@bell.net,13453226,000000120258848,4,4,,5
261019,02-OCT-11,23-SEP-11,Shawn,,fr,67.68.184.118,jacques.pageot@bell.net,13371508,000000120104890,4,4,,4
261020,02-OCT-11,23-SEP-11,Manel,,fr,70.50.47.158,gableblanc@sympatico.ca,13370276,000000120088670,5,5,rien,5
261021,02-OCT-11,25-SEP-11,Philo,,en,70.27.40.101,HERNIMAN5@sympatico.ca,13388400,000000120131029,5,5,,5
261504,29-SEP-11,28-SEP-11,Hakim,,fr,70.55.103.130,louise.delisle@sympatico.ca,13433008,000000120209439,2,3,"Votre technicien au téléphone était très gentil et a saisi mon problème tout de suite. Cependant, il n'a pu m'offrir qu'une livraison de 24 à 48 heures de ma connexion, et il m'est impossible d'aller le prendre dans un Espace Bell. C'est à mon avis un peu absurde que j'aie à attendre jusqu'à deux jours pour une connexion alors qu'il y a un Espace Bell à deux pas de chez moi. ",4
261505,29-SEP-11,28-SEP-11,Rain,,en,70.31.17.244,arep@bell.net,13426299,000000120193768,4,4,made the correction to the invoice for September as promised during previous conversation,5
261506,29-SEP-11,17-AUG-11,Hassan,,en,70.52.156.144,bkicks@sympatico.ca,12926145,000000119240349,5,5,,5
261507,29-SEP-11,28-SEP-11,Jose,,en,70.48.74.152,michael.callaghan@sympatico.ca,13434016,000000120210524,5,5,,5
261508,29-SEP-11,28-SEP-11,Hanene,,fr,70.55.85.61,renaud.desrosiers@sympatico.ca,13436090,000000120188680,5,5,,4
261509,29-SEP-11,28-SEP-11,Remi,,en,184.151.63.150,embregts@sympatico.ca,13429138,000000120192609,4,3,I access the internet through a Turbo stick from Bell mobility. Unfortunately that does not provide me with the ability to use my Sympatico email without having a separate Bell internet account.  For this reason only I have kept my old dial up service as Bell cannot provide high speed in my area. I was able to get $11 off by switching to an occasional use dial-up service but I am disappointed that I can't get rid of the dial up service which I don't use. As it happens there is now a competitive wireless internet service alternative through Xplornet which would be faster and less expensive than my current Bell solution. I have been a loyal Bell customer with a $300/month bill for telephone/mobile/internet services and I introduced the Turbo stick option to many of my neighbours which resulted in a lot of business for Bell in my area. ,3
261510,29-SEP-11,28-SEP-11,Cheker,,fr,70.53.141.222,richard.benard@sympatico.ca,13436170,000000120187401,4,5,,4
261511,29-SEP-11,28-SEP-11,Simon,,en,65.95.115.236,glenn_val@sympatico.ca,13429978,000000120199546,5,5,,5
261512,29-SEP-11,28-SEP-11,Pradeep,,en,65.94.196.208,ron.sills@sympatico.ca,13436484,000000120202184,4,4,,5
261513,29-SEP-11,28-SEP-11,Lorraine,,en,70.27.47.226,k.abuzaid@sympatico.ca,13432010,000000120198417,5,5,,5
261514,29-SEP-11,28-SEP-11,Kanni,,en,70.51.110.247,mpeachey@sympatico.ca,13434460,000000120211316,1,1,I have not completed because it was all wrong -- went on again at 9.50a.m. approx. this morning for another 55 min and again all wrong.   Then came Mary Jane after noon and she is my hero -- everything is back to normal and I will complete her survey when it arrives.,4
261515,29-SEP-11,28-SEP-11,Naidu,,en,69.158.174.178,jamescummins@sympatico.ca,13430944,000000120190966,3,4,Would like to have talked to an agent in Canada..hard to understand some of the agents in India...phoned again today and was lucky to get an agent here in Ottawa...He corrected one error that was made by the agent in India.,4
261516,29-SEP-11,28-SEP-11,Loyda,,en,70.54.68.51,thejaquesfam@sympatico.ca,13438098,000000120189292,2,2,Rep advised that I should take my computer to a technician to see if problem is computer.  After 10 mins. tech advised no problem & their internet connection (Cogeco)was complete & fast.Problem with Bell lines (slow)still not solved.  ,1
261517,29-SEP-11,20-SEP-11,Paula,,en,184.147.127.228,btpatter@sympatico.ca,13323858,000000120011528,3,1,after being on the phone for an hour i still didn't get an answer as to why the problem occured ,2
261518,29-SEP-11,28-SEP-11,Shyam,,en,76.64.209.111,thuglas@sympatico.ca,13438140,000000120206406,3,4,"On my first call I spent an hour chatting with a guy who wanted to convince me that there was a problem with my LAN network, even though my problem was no line sync on the DSL modem, which is clearly an issue with the modem/line, not my LAN.  I understand that there is a certain troubleshooting flow that is required to weed out people that don't know what they are doing, but it is very frustrating to have to waste so much time before having my actual issue addressed--2 hours between 2 occasions to have my case escalated and have someone actually test the line to see that there are errors, then schedule a technician to come on site.",2
261519,29-SEP-11,28-SEP-11,Afroze,,en,68.171.231.80,johngreb@sympatico.ca,13431698,000000120191529,5,5,,5
261520,29-SEP-11,28-SEP-11,Josue,,en,69.156.94.102,edward.recker@sympatico.ca,13429022,000000120196215,4,4,,4
261521,29-SEP-11,27-SEP-11,Oliver,,en,76.67.105.17,lynbar@bell.net,13419178,000000120173961,4,4,nothing,4
261522,29-SEP-11,20-SEP-11,Mouna,,fr,74.14.170.135,lorainetherrien@sympatico.ca,13330516,000000120004867,4,4,,5
261523,29-SEP-11,28-SEP-11,Ahmed,,en,76.69.142.150,dm.mason@sympatico.ca,13428650,000000120199870,5,4,,4
261524,29-SEP-11,28-SEP-11,Youssef,,fr,174.95.249.191,yvond56@sympatico.ca,13439092,000000120211222,4,4,,5
261525,29-SEP-11,28-SEP-11,Oliver,,en,67.70.153.244,dtoplis1@sympatico.ca,13428886,000000120206376,1,1,"For some reason, I was unable to access service in the usual ways to allow the techie to take over my screen! 
After about 20 minutes. He told me my computer was broken & should call Dell to service it!!!
After dinner I decided to call another time & hope to get a Canadian techie who would understand my problem better. See my other report on the helpful East Indian young lady who successfully solved/explained my problem.",1
261526,29-SEP-11,13-SEP-11,Mario,,fr,74.14.84.60,y.huppe@sympatico.ca,13247296,000000119850883,1,1,"trouver des solutions à mes problèmes qui, d'après un ancien employés de Bell,
doivent-être résolus par vous?",
261527,29-SEP-11,26-SEP-11,Johanna,,en,76.67.202.13,patricia.kugelman@sympatico.ca,13406382,000000120138153,5,5,,5
261528,29-SEP-11,28-SEP-11,Abdulkarim,,en,70.27.14.220,farawaymom@sympatico.ca,13429316,000000120201446,5,4,Although the tech support is very helpful I have a very difficult time understanding accents over the phone. They tend to talk to fast .  Please have more Canadian speaking employees.,3
261529,29-SEP-11,26-SEP-11,Catherine,,en,216.208.56.85,fraserdragonworks@sympatico.ca,13400116,000000120156027,4,1,It took me six calls and at least 8 people to finally get my service restored. THe second last person I spoke to was very rude in my mind. I was rather upset but it is their job to help me not to be rude to me.,
261530,29-SEP-11,28-SEP-11,Nadim,,fr,174.92.220.216,massmar@sympatico.ca,13433760,000000120203646,3,4,"Finalement la connection téléphonique avec la Turquie à fonctionner pour qu'on me transfert au Québec pour apprendre que depuis des mois je paie pour une connection internet de 
performance( 7 Mbit)et que j'en recoit une de base (2.54 Mbit).Innaceptable. ",1
261531,29-SEP-11,28-SEP-11,Haricharan,,en,174.89.102.87,william.marshall043@sympatico.ca,13438808,000000120209960,1,1,Solved the problem,4
261532,29-SEP-11,28-SEP-11,Stephane,,en,70.29.92.241,barb026@sympatico.ca,13426548,000000120197363,5,4,,4
261533,29-SEP-11,28-SEP-11,Rajni,,en,76.70.80.172,shouwen@sympatico.ca,13437220,000000120211256,5,5,,5
261973,29-SEP-11,28-SEP-11,Balaji,,en,174.95.171.83,pburrows@bell.net,13435298,000000120209101,4,4,"it would have been better if I hadn't had to go through multiple selection options, hold patterns before I finally got to talk to someone. It took almost 20 minutes, and I was disconnected onece.",4
261974,29-SEP-11,28-SEP-11,Samuel,,en,174.95.89.219,sandeesunicorn@sympatico.ca,13436836,000000120192865,5,5,Connect me to someone in North America.  Very aggravating to see jobs leave Canada!!!  Don't EVER want to be connected to India.  The young man I finally got - after refusing India help four times over two calls to you - in Central America was just great.  I'm sure he went above and beyond the call.,4
261975,29-SEP-11,28-SEP-11,Andrew,,en,70.49.156.5,jerry.rose@sympatico.ca,13431312,000000120191485,4,4,"I should have been told that a new modem
would be mailed to me and that it would have to be connected.",4
261976,29-SEP-11,27-SEP-11,Mehdi,,en,184.144.221.57,john_leiss@sympatico.ca,13417596,000000120164867,4,4,Get Fibe into our region as fast as possible,4
261977,29-SEP-11,28-SEP-11,Mahesh,,en,174.92.105.236,jim.grieve1@sympatico.ca,13431390,000000120202357,5,5,Hire Canadians to provide service.,4
261978,29-SEP-11,27-SEP-11,Sajid,,en,184.144.109.9,conan.tobias@sympatico.ca,13398160,000000120159646,3,4,Have people on the phone who speak clear English. get rid of your phone maze. Make it possible to contact someone in authority (in Canada!) with a complaint instead of giving customers the run-around. Dealing with Bell is always a nightmare and I dread having to call. ,2
261979,29-SEP-11,26-SEP-11,Khan,,en,184.147.130.43,j.finders@sympatico.ca,13401506,000000120134452,4,5,Everything worked out perfectly. ,5
261980,29-SEP-11,28-SEP-11,Rajeswari,,en,65.94.99.6,carmenwade@sympatico.ca,13427318,000000120210977,5,5,,4
261981,29-SEP-11,28-SEP-11,Jamel,,fr,74.15.125.210,jacques.roux@sympatico.ca,13430896,000000120211135,4,1,"me donner un service de résolution de problème étant donné que je suis victime d'infiltration dans ma liste de contacts....la référence que j'ai reçue ne m'a pas amenée a`résoudre mon problème ...j'aurais apprécier pouvoir travailler sur mon ordi ,en ligne avec un technicien.",
261982,29-SEP-11,27-SEP-11,Ralph,,fr,70.26.222.49,g.bonsaint@sympatico.ca,13415538,000000120168049,1,2,votre personnel a la facturation  est vraiment incompetent,1
261983,29-SEP-11,26-SEP-11,Mohamed Nidhal,,fr,67.68.179.65,mario-c@sympatico.ca,13404610,000000120147424,5,5,,3
261984,29-SEP-11,26-SEP-11,Habib,,fr,70.30.206.216,etienne.r@sympatico.ca,13399674,000000120151992,1,1,rien j'ai appelle pour avoir un conseil j'aime pas dépondre surtout le technicien vx avoir de la crédibilité,5
261985,29-SEP-11,28-SEP-11,Caroline,,en,174.89.40.234,anthonydos.santos@sympatico.ca,13426264,000000120190240,4,5,,4
261986,30-SEP-11,29-SEP-11,Jessica,,en,64.231.83.16,amott@bell.net,13440062,000000120214593,5,5,,4
261987,30-SEP-11,29-SEP-11,Leslie,,en,69.158.2.139,dasiddell@bell.net,13442234,000000120226925,4,4,,2
261988,30-SEP-11,29-SEP-11,Ricardo,,en,174.95.211.104,shulist3@sympatico.ca,13450974,000000120213019,1,1,have the call center in canada ,3
261989,30-SEP-11,28-SEP-11,Anusha,,en,70.26.13.106,debrawalsh@sympatico.ca,13428414,000000120200543,3,5,,4
261990,30-SEP-11,28-SEP-11,Mohamed Sabry,,fr,67.68.121.167,atremblay_01@sympatico.ca,13426416,000000120190035,5,5,"Essayer de diminuer mes frais je trouve tout trop cher 
j'ai de la difficulté à payer ma facture chaque mois malgré tout mes calculs 
je n'y arrive pas jamais.",5
261991,30-SEP-11,29-SEP-11,Imran,,en,70.48.4.14,drporay@sympatico.ca,13442834,000000120220067,2,1,"I explained what the exact problem was, but after 40 minutes I was told that Bell was unable to deal with the problem.",3
261992,30-SEP-11,29-SEP-11,Drew,,en,76.71.54.194,michael.mckillop@sympatico.ca,13447930,000000120214042,5,5,,5
261993,30-SEP-11,29-SEP-11,Peter,,en,65.92.94.47,piazzams@sympatico.ca,13449364,000000120235966,5,5,,5
261994,30-SEP-11,29-SEP-11,Neila,,fr,69.159.134.189,stphane_5@sympatico.ca,13451366,000000120222346,5,5,,5
261995,30-SEP-11,29-SEP-11,Anne,,en,74.12.96.53,lindyg@sympatico.ca,13446762,000000120216622,5,3,this was a very good experience...the agent actually suggested ways to improve my internet..and he was the first person to tell me about 'fb16...which I am now having installed..,2
261996,01-OCT-11,30-SEP-11,Wael,,fr,67.68.174.75,vanco@sympatico.ca,13465666,000000120245097,5,5,"Très bien, pas d'attente, résolution rapide",5
261997,01-OCT-11,28-SEP-11,Deepak,,en,70.24.95.236,cdolphin@bell.net,13427446,000000120194079,4,4,"Better techicians
it took three tech to fix my internet
I had a lady techician that knnew whtat she was doing.
Had it fixed in 20 minutes.
The guys didn't.",4
261998,01-OCT-11,30-SEP-11,Reginald,,en,76.66.127.54,lairdsaunderson@sympatico.ca,13459836,000000120238623,5,5,"He was cool, calm, collected, helpful and listened ..and very easy to understand ..GREAT person to have on Tech Support.",5
261999,01-OCT-11,14-SEP-11,Wynbert,,en,64.231.2.157,jojorob@sympatico.ca,13254028,000000119881047,5,5,"I DON,T LIKE THE AUTOMATED OPTIONS MACHINE SOMETIMES YOU DON,T KNOW WHAT IT IS YOU NEED",5
262000,01-OCT-11,30-SEP-11,Nawel,,fr,76.69.220.83,sel.s@sympatico.ca,13464256,000000120241124,5,5,"Rien, tout était vraiment parfait!",5
262001,01-OCT-11,30-SEP-11,Aquiles,,en,67.71.83.37,leon.bourque@sympatico.ca,13460010,000000120252562,1,1,"-better telephone clarity
-difficult to understand language
-did not understand my problem",1
262002,01-OCT-11,27-SEP-11,Houssem,,fr,76.65.179.72,cbetct@sympatico.ca,13413026,000000120172787,4,4,rien,4
262003,01-OCT-11,29-SEP-11,Khan,,en,76.71.99.247,annaj22@sympatico.ca,13440222,000000120228657,3,3,"I prefer to talk to someone in Canada
without an accent.",3
262004,01-OCT-11,30-SEP-11,Wayne,,en,76.68.105.68,laura.wolczecki093@sympatico.ca,13459900,000000120255852,5,5,"The directory referred me to one area,billing, where I was on hold for quite a while, once I got a person they told me I was at the wrong place, and transferred me and I was on hold again for quite a while",4
262005,01-OCT-11,26-SEP-11,Nejib,,fr,70.48.18.160,gil.boulanger@sympatico.ca,13400514,000000120149050,1,2,j!ai été mal conseiller la dernière fois,2
262006,01-OCT-11,28-SEP-11,Timothy,,en,70.24.250.213,robertduffy@sympatico.ca,13436358,000000120201160,4,5,,5
262007,01-OCT-11,30-SEP-11,James,,en,65.93.214.4,lisa.james@sympatico.ca,13460178,000000120253181,1,1,My service was shut off 2 weeks after I paid the bill. I was not impressed when I was told it could be 24 hours to turn it back on. I am seriously going to shop for another provider after all the years of being with bell. The incompetence that the company displayed and lack of care for long time customers is appalling. ,1
262008,01-OCT-11,30-SEP-11,Habib,,fr,184.145.189.224,natanne@sympatico.ca,13462050,000000120246965,3,5,"
",5
262009,01-OCT-11,30-SEP-11,Mohamed,,fr,67.68.195.11,bzacharie@bell.net,13454642,000000120260752,3,3,Plus de rapidité pour resoudre le probleme.  Le probleme n'est pas encore resolu,3
262010,01-OCT-11,30-SEP-11,Gerardo,,en,70.53.45.245,karenfloyd@bell.net,13459444,000000120260600,5,5,,5
260517,30-SEP-11,29-SEP-11,Asra,,en,70.26.45.21,shen888@sympatico.ca,13450918,000000120235134,3,2,"I told him I would like to speak to a customer service representative in Canada.  He told me it is not possible since he does not have the feature to route call back to Canadian representative.  He offered to help me to resolve the problem instead.  Unfortunatel, he did not succeed, have to pass to another representative.",3
260518,30-SEP-11,17-SEP-11,Jose,,en,209.167.133.82,sthompson4@sympatico.ca,13296554,000000119943089,4,4,I find Bell employees to be helpful & patient with a non-techno person like me.,5
260519,30-SEP-11,02-SEP-11,Paul,,en,209.167.133.82,sthompson4@sympatico.ca,13107349,000000119615827,4,4,"Nope, they were GREAT!",5
260520,30-SEP-11,29-SEP-11,Sonia,,fr,76.65.49.146,mgrobin@sympatico.ca,13447900,000000120220832,5,5,,5
260521,30-SEP-11,28-SEP-11,Charles,,en,174.95.13.118,ykjcwong@sympatico.ca,13439004,000000120198305,3,3,,3
260522,30-SEP-11,23-SEP-11,Mohammed,,en,70.27.191.214,compgeo@sympatico.ca,13368454,000000120081755,5,5,Nothing. Everything went very well. The service was polite and very helpful,5
260523,30-SEP-11,29-SEP-11,Raj,,en,65.92.206.103,gillies007@sympatico.ca,13443960,000000120233668,4,3,"Over the last few months I have been experiencing were frustrating internet service. I have called numerous times and have been told that the problem would be resolved. I was never told it is a problem they were working on, nor that it would take time to fix. I started to think it was my laptop was the problem and spent numerous hours and money trying to correct it. Had I have been told it was totally Bell's problem I would not have wasted my time or money. Finally after not having the problem resolved for months I called yesterday to say I was going to cut off my internet, phone and TV. I have a cell and do not particularly need a land line and could go Shaw with the internet and TV. After my last call I was told they were working on it as we spoke and I would be told the next day the outcome of the repairs. Today me internet service is working much better and am extremelly happy to know it is not my computer. Most of my frustration could have been alleviate by letting me know it was Bells problem. My internet is working better today then it has for probably 4 to 6 months, so you can just imagine the frustration. I went as far to upgrade twice, increasing me fees but no correction to the problem. I use my computer daily to keep in touch with family across Canada and the States. I have been a loyal customer of Bell for as long as I can remember; this unfortunately does not sit well with me. I believe a credit for service not recieved is in order, not to forget about the frustration I have been through. This ordeal has left me wondering if I should change to Shaw and give them a try?

Your very Sincerly 

Mary Gillies",2
260524,30-SEP-11,29-SEP-11,Adeline,,en,76.67.19.26,michaelmoffat@sympatico.ca,13447954,000000120220105,,5,"The help desk in the Phillipines could not help at all but arranged a teck person to come to my house. t
The Bell teck could not put me back onto wireless but did at least set me up with a wire connection but said get a real teck person to reset the wireless",
260525,30-SEP-11,27-SEP-11,Carmen,,en,76.64.212.140,sun.runner@sympatico.ca,13423836,000000120162422,4,5,nothing,4
260526,30-SEP-11,29-SEP-11,Gabriela,,en,65.94.132.75,spcs@sympatico.ca,13451202,000000120224658,4,4,you are doing just fine,5
260527,30-SEP-11,29-SEP-11,Kanchana,,en,64.231.250.5,george.allen@sympatico.ca,13443836,000000120225329,3,,Get the billing right the first time,3
260528,30-SEP-11,29-SEP-11,Sharon,,en,74.12.5.202,snash5@sympatico.ca,13451118,000000120214724,1,1,,1
260529,30-SEP-11,29-SEP-11,Amy,,en,70.27.59.122,thegards@sympatico.ca,13451780,000000120217023,4,4,I couldn't understand Kanchana (Internet helper) very well.  Perhaps better English would help.  Amy was great.,4
260530,30-SEP-11,29-SEP-11,Ashwini,,en,76.65.65.208,wally1961@bell.net,13452334,000000120237240,1,1,"I called the phone # 310-surf because the wireless hetwork was not working the woman i was speaking to asked about the lap top that was connected to the wireless network< I told her 3times during the conversation that both computers are desk tops with towers. She also didn't tell me that i had to use my desk top to gain acess to the hetwork connection icon on the control panel. he was no help at all during the 20 miniutes we spoke and she told me that it was a problem with the computer maker Dell and told me to calll a technicien to come to repaire the problem. She ended the conversation and i was not in a good mood, Soon after i contacted the Bell chat line and chatted with the technicien and he gave me a new password which i forgot and he solved the problem via my computer  and the chat ended at about 4am in the morning. Much better on the chat line....",2
260531,30-SEP-11,27-SEP-11,Josi,,en,38.103.155.56,leachcollection@bell.net,13418608,000000120162603,2,1,"My service was down graded from performance to essential because the signal in my area was not strong enough. Josi tried to explain why Bell turned off my service because Bell wanted to investigate why the down grade was necessary. The service rep I called today to ask why I still had no service will also score low marks because he too had no answers. Too bad none of them will be able to change my mind from changing all my services to Videotron. No one seems to be able to make this right.

Greg Leach, 514-928-1842",1
260532,29-SEP-11,28-SEP-11,Kristel,,en,76.64.204.18,yogi49@sympatico.ca,13439008,000000120198668,1,1,Talk to someone in Ontario about my Bell package.....,1
260533,29-SEP-11,28-SEP-11,Daniel,,fr,70.55.119.38,lise.rosaire@sympatico.ca,13432872,000000120198656,5,4,o.k,5
260534,29-SEP-11,28-SEP-11,Naoufel,,fr,76.69.206.152,Hugo.Methot@bell.net,13425388,000000120207717,5,5,,5
260535,29-SEP-11,28-SEP-11,Dawood,,en,174.88.77.89,sharonpmcgrath@sympatico.ca,13437140,000000120189919,4,4,"shouldn't have taken 3 phone calls to correct problem
",4
260536,29-SEP-11,28-SEP-11,Vijay,,en,74.14.104.26,michele.pollock@sympatico.ca,13434068,000000120186976,5,5,can't think of anything,5
260537,29-SEP-11,26-SEP-11,Paul,,fr,65.92.180.219,afp.prevost@sympatico.ca,13395584,000000120135799,4,5,"La personne du S à la clientèle parlait un peu trop rapidement... mais le monsieur du soutien était parfait, en terme de service et de réolution de problème.",5
260538,29-SEP-11,28-SEP-11,Andrea,,en,70.26.60.131,lubahenderson@sympatico.ca,13433074,000000120209711,4,4,,4
260539,29-SEP-11,28-SEP-11,Pamela,,en,174.89.57.23,joanneislip@sympatico.ca,13431568,000000120190861,5,,"The conversation with Pamela was fine, the problem is we don't have faith that our request will be resolved.   This is the third call we have made to resolve the same problem and we keep getting over charged for our internet package.   We are hopeful that Pamela has made the corrections so this won't happen again.",2
260540,29-SEP-11,28-SEP-11,Gattu,,en,76.70.10.241,armygone@sympatico.ca,13426334,000000120194300,2,1,give what we want,2
261022,30-SEP-11,20-SEP-11,Vladimir,,en,174.89.26.43,jquinney@sympatico.ca,13329152,000000120000294,1,1,"Have representatives that are properly trained in all areas of technical issues.(This is not exclusive to Vladimir for he followed procedure and forwarded my call to a supervisor)Please donot repremand HIm!  WE finally have internet that was an error at your end (after 2.5 weeks)after speaking with 7 reps, 1 line rep, rebooting, resetting, new passswords, a new modem (after the first one was never sent) ,numerous conversations,disconnections,no returning calls, promises of call backs without a one and countless wasted hours.  We cannot express the deep frustration and extreme dissapointment that we feel. WE have been loyal Bell customers for 30+ years and have 3 mobile phones at this address, a home line, internet and a seasonal cottage line.  After this experience, we are looking at other carriers for we believe that the $5,000.00/an we pay to Bell Canada should warrant far superior service. We will continue to share our story with co-workers, family members and friends.  
Your service was nothing but appalling!",1
261023,01-OCT-11,26-SEP-11,Moncef,,fr,216.198.139.38,mc_girard@sympatico.ca,13404902,000000120138070,1,1,"L'écoute d'un client non satisfait est primordial. C'est moi le client, je m'attends à ce qu'on prenne le temps de bien saisir ce qui ne va pas. Et surtout qu'on ne monte pas le ton avec moi. Je n'accepterais pas que l'on me parle sur ce ton là. D'ailleurs, lorsque j'ai dit que j'étais sur le point de porter plainte, la ligne s'est coupée. Vous avez de problèmes de gestion de lignes ?
Heureusement, j'ai rappelé et j'ai pu parler à une dame super gentille qui a réglé mon problème.",2
261024,02-OCT-11,30-SEP-11,Tejaswvi,,en,76.64.195.156,ssims@bell.net,13464748,000000120254449,2,4,"I had a lot of difficulty understanding what was said to me.  The accents are very challenging and I needed to clarify what was said and I am used to accents and public and have normal hearing but did have trouble, also the length of time that this required to resolve was up to 90 minutes by 2 reps and then I had other things to attend to, this is far too long I feel and very frustrating and time consuming.  I expect to be reimbursed for 2 days of not having service on my next bill.  Also there is someone elses account information on my email that needs correction.  You are emailing me Stella Sims account#129337804. Please correct this and find the correct customer   ",2
261025,02-OCT-11,01-OCT-11,Carmen,,en,64.231.2.251,zdblechta@sympatico.ca,13476226,000000120273577,3,3,told me what was wrong,3
261026,02-OCT-11,29-SEP-11,Mahesh,,en,69.156.88.13,alan.dalton@bell.net,13439848,000000120222811,3,3,,4
261027,02-OCT-11,01-OCT-11,Bob,,en,70.48.6.232,lindalea@bell.net,13471896,000000120264071,1,1,"You disconnected my email without warning.  I moved and only wanted my billing stopped at the old address...the only reason I stayed with you is so I didnt have to switch...I have set alll my billis up on the old address..now I am most upset as I have to re do all again.  Your web says I can maintain my old address. Huh....not so..Jose was helpful, but itnhas caused me major time lost trying to reestablish my contacts and set ups",1
261028,02-OCT-11,01-OCT-11,Sinu,,en,70.54.15.190,d.kowal@sympatico.ca,13468598,000000120272380,5,5,The representative was extrememly informative and went the 'extra mile' to help me out.,5
261029,02-OCT-11,26-SEP-11,Anna marie,,en,70.54.64.79,andrew.ditta099@sympatico.ca,13396084,000000120144037,4,4,,5
261030,02-OCT-11,30-SEP-11,Eddy,,en,74.14.16.211,ali.tahvildar@sympatico.ca,13453416,000000120261267,2,2,NA,3
261031,02-OCT-11,01-OCT-11,Ravi,,en,70.26.59.101,mmccance@sympatico.ca,13472888,000000120263904,5,5,We waited sp long for a helper,5
261032,02-OCT-11,29-SEP-11,Radhia,,fr,174.92.241.183,scep@bell.net,13450714,000000120223183,2,4,"demande résolue, mais pas à cause du conseiller. Il ignorait de quoi il parlait sur les filtres DSL. Il prétendait qu'il en fallait un pour le modem et un pour le récepteur téléphonique. Alors qu'il n'en faut pas pour le modem, mais sur tous les autres appareils téléphoniques, fax, système d'alarme. J'ai dû insister pour qu'il vérifie auprès du superviseur. Finalement j'ai eu les filtres supplémentaires. Je crois que le conseiller aurait pu alors s'excuser de son erreur, ce qu'il n'a pas fait. Pour le reste, Bell est peut-être à blâmer pour ne pas avoir bien fait sa formation...",4
261033,02-OCT-11,01-OCT-11,Mouna,,fr,174.92.223.243,michael.lariviere@sympatico.ca,13472682,000000120273631,4,5,,5
261034,02-OCT-11,01-OCT-11,Salwa,,fr,67.70.112.128,flarochelleee@sympatico.ca,13469614,000000120265842,5,5,"Après plusieurs années avec Bell,nous sommes décus de ne jamais avoir été mis au courant du service Loyauté 3 services.Après avoir discuté avec une personne ressource de Loyauté ce fut vraiment autre chose que de parler avec quiconque a la facturation.SUPER CONTENTE",5
261035,02-OCT-11,30-SEP-11,Estephania,,en,67.70.42.124,rnovinka@sympatico.ca,13463524,000000120238847,4,3,,4
261036,02-OCT-11,01-OCT-11,Stephen,,en,65.93.85.74,godwinaj@sympatico.ca,13470050,000000120276557,5,5,,5
261037,02-OCT-11,28-SEP-11,Aquiles,,en,69.157.75.219,iris.strickler@sympatico.ca,13430742,000000120208383,3,4,"Shorter wait time to complete maintenance support (was on the phone over 60 minutes).
Resolved: I needed a new modem, was promised delivery Oct 1. Did not arrive.
Called service again: this time a technician was sent next day and he replaced the modem. He was great.",3
261038,02-OCT-11,01-OCT-11,Emna,,fr,65.92.25.176,michel.fortin9@sympatico.ca,13472706,000000120268657,5,5,"Très courtois,
Répond à toutes nos questions,
Très compétent dans la résolution des problèmes.
merci",5
261039,02-OCT-11,01-OCT-11,Mame,,fr,70.48.18.144,a.moulin@sympatico.ca,13466694,000000120270889,5,5, Rien.,5
261040,02-OCT-11,29-SEP-11,Hana,,fr,70.48.139.114,diofer@sympatico.ca,13442598,000000120228420,5,4,,5
261041,01-OCT-11,30-SEP-11,Shannon,,en,64.229.93.198,wicksy@sympatico.ca,13466002,000000120245727,5,4,nothing really,4
261042,01-OCT-11,30-SEP-11,Ghorden,,en,50.101.236.68,jerjoni@bell.net,13458730,000000120260069,5,5,getting through quicker,5
261043,01-OCT-11,30-SEP-11,Radhika,,en,70.27.129.171,bandit.2@sympatico.ca,13454048,000000120241099,2,4,The first time I called about not getting on the internet at 6am or shortly after I sat on hold for over half an hour before I hung up.  Great customer service I must say.  Crap.,1
261044,01-OCT-11,30-SEP-11,Pamela,,en,184.148.179.169,john.clau.mcgee@sympatico.ca,13459016,000000120254287,5,5,WAIT TIME TO LONG,4
261045,01-OCT-11,30-SEP-11,Nandhini,,en,70.24.18.81,k__brooks90@sympatico.ca,13459392,000000120250191,4,4,,3
261046,01-OCT-11,29-SEP-11,Jason,,en,64.231.48.191,paul_r@sympatico.ca,13449150,000000120214918,4,3,,3
261534,29-SEP-11,28-SEP-11,Rahma,,fr,76.65.123.86,plamondm@sympatico.ca,13435510,000000120190924,5,5,"Vous avez très bien résolu mon problème, Merci.",5
261535,29-SEP-11,27-SEP-11,Mihai,,en,70.26.147.203,jharoop@sympatico.ca,13417280,000000120174627,5,4,,5
261536,29-SEP-11,28-SEP-11,Reshma,,en,69.159.11.192,andy.ethier@sympatico.ca,13426158,000000120209954,4,4,,3
261537,29-SEP-11,28-SEP-11,Julio,,en,70.29.31.204,alastair.normand@sympatico.ca,13425910,000000120194417,5,5,"Can't think of any.  He was very patient with us old people and resolved our issue, partially by remotely controlling this laptop.",5
261538,29-SEP-11,28-SEP-11,Ameer,,en,70.29.238.71,leonamorrison@bell.net,13432710,000000120189615,5,4,,5
261539,29-SEP-11,28-SEP-11,John,,en,64.231.1.9,rick.lockman@sympatico.ca,13436206,000000120199303,5,4,less waiting time,5
261540,29-SEP-11,27-SEP-11,Srinivasan,,en,174.95.4.35,francobruzzese@sympatico.ca,13415420,000000120171067,5,5,,5
261541,29-SEP-11,27-SEP-11,Etienne,,en,184.148.189.157,ve3aas@sympatico.ca,13424628,000000120173624,5,5,,5
261542,29-SEP-11,25-SEP-11,Hency,,en,76.71.130.110,lizf_70@sympatico.ca,13391980,000000120122500,4,4,,5
261543,29-SEP-11,26-SEP-11,Edgardo,,en,65.93.118.42,wreiche@sympatico.ca,13410512,000000120139185,4,4,,5
261544,29-SEP-11,27-SEP-11,Faqria,,en,69.158.173.213,alonzol@sympatico.ca,13411546,000000120162668,3,4,The person I talked to was very helpful. ,4
261545,29-SEP-11,27-SEP-11,Abderrahmane,,fr,184.145.218.165,danielle_lepage1@sympatico.ca,13413884,000000120169452,5,4,,5
261546,29-SEP-11,28-SEP-11,Gregorio,,en,70.52.20.154,lgbca@sympatico.ca,13432744,000000120194097,4,4,,3
261547,29-SEP-11,22-SEP-11,Med Amine,,fr,70.26.176.54,richard064@sympatico.ca,13362800,000000120060019,4,5,,3
261548,29-SEP-11,28-SEP-11,Kevin,,fr,74.198.165.103,renebrunod@bell.net,13436098,000000120202068,2,,a voir sur prochaine facture si tout est régulier!!!!,3
261549,29-SEP-11,28-SEP-11,Rudolf,,en,50.101.147.210,osbornea@bell.net,13435016,000000120197712,5,5,nothing in this case,5
261550,29-SEP-11,28-SEP-11,Wayne,,en,184.146.160.181,waynenoddle@sympatico.ca,13438702,000000120202256,2,3,"we are moving and cancelled our service for phone and internet a while back they told us we would recieve a mailing label for the modem to be returned we have waited and waited and nothing came we called again yesterday sept 28th at 4.20 pm and asked again where it was it took a while as the rep had to check and double triple check and yes we were to recieve a mailing label that did not get sent out.  Now we are a week from moving and we were told there would be a rush order on the label and would take 5 business days to recieve it that takes us up to the the moving day. I think we have enough to do that day without having to run and mail back this modem.  We requested this in plenty of time so we would be able to get it returned so now that you did not do as you were asked to do we are sitting and hoping we recieve this label before we move.  I hope you will look into this matter as I will not pay a penalty or extra charges after Oct 6th 2011 for having this modem that did not get returned to you in time.  
Wayne Noddle ",2
261551,29-SEP-11,27-SEP-11,Alejandro,,en,174.92.105.16,s_p_williams@sympatico.ca,13422858,000000120184073,3,1,"the rep on the phone was ok, however today the appointment scheduled for a tech to come out an fix my problem between 12 and 6, no one showed up.  THIS IS AT LEAST the 2nd time bell has not showed up for an appointment.   BOTH TIMES NO ONE FROM YOUR COMPANY (A PHONE COMPANY AT THAT) CALLED TO LET ME KNOW THE APPOINTMENT COULD NOT BE MET.  I don't appreaciate giving up a days wages (now over 4 days of wages have been missed)for your company's terrible customer service.  ",1
261552,29-SEP-11,26-SEP-11,Mahender,,en,65.95.112.145,adrianafurlan@sympatico.ca,13395552,000000120145080,5,5,,5
261553,29-SEP-11,27-SEP-11,Julie Anne,,en,64.231.249.96,ralangman@sympatico.ca,13422030,000000120172590,5,5,,3
261554,29-SEP-11,27-SEP-11,Ralph,,fr,64.18.172.127,michels1958@bell.net,13420146,000000120163300,4,4,,4
261555,29-SEP-11,28-SEP-11,Shashank,,en,184.146.114.102,m_r_wilson@bell.net,13433282,000000120202905,5,4,,4
261556,29-SEP-11,28-SEP-11,Kat,,en,184.146.144.145,elpaton@sympatico.ca,13429122,000000120197431,1,4,pay attention!  I had to wait twice as long for my new modem power supply to be delivered because the supervisor I spoke to still got my address wrong after I corrected him several times.,1
261557,29-SEP-11,21-MAR-11,Shaning,,en,70.49.62.34,yahyaoui@bell.net,11486453,000000115908265,5,5,,5
261558,29-SEP-11,03-MAR-11,Faiza,,en,70.49.62.34,yahyaoui@bell.net,11266913,000000115500109,5,5,,5
261559,30-SEP-11,29-SEP-11,Dinesh,,en,74.14.150.164,hlbrubacher@bell.net,13444478,000000120211989,4,4,"He could have listened more closely to what I was saying about trouble with my server for email,instead of starting at the beginning with the internet connection.",4
261560,30-SEP-11,29-SEP-11,Mario,,fr,67.68.194.220,ginetteducharme@sympatico.ca,13443980,000000120216714,4,4,qu'un technicien du Québec réponde à mon appel,4
261561,30-SEP-11,29-SEP-11,Asir raja,,en,70.49.73.77,berylbass@sympatico.ca,13440760,000000120212216,5,5, couldn't put outlook express properly on xp computer,5
261562,30-SEP-11,28-SEP-11,V.v.,,en,74.14.198.95,doris.trudeau@sympatico.ca,13428748,000000120202388,5,5,,4
261563,30-SEP-11,29-SEP-11,Karishma,,en,69.157.119.71,55frenchy@sympatico.ca,13439228,000000120224150,5,5,clearer phone connection,5
261564,30-SEP-11,29-SEP-11,Taoufik,,fr,174.92.240.51,deniger@bell.net,13442426,000000120224786,4,2,"le probleme a été tranféré à un autre niveau, ils m'appelleront dans les 48 heures.",5
261565,30-SEP-11,29-SEP-11,Ramzi,,fr,204.101.237.139,bnory@bell.net,13440921,000000120216391,1,1,Ecouter les clients. ,1
261566,30-SEP-11,29-SEP-11,Gunson,,en,70.51.97.58,jbmurray@sympatico.ca,13445018,000000120213593,3,3,Restored all lost e-mails from sept. 28th.,4
261567,30-SEP-11,29-SEP-11,Gerardo,,en,184.144.133.13,jfw266@sympatico.ca,13445274,000000120224928,5,5,I felt the phone connection could have been better. But the Bell rep was excellent.,5
261568,30-SEP-11,29-SEP-11,Mark,,en,70.53.28.85,glturriff@sympatico.ca,13444044,000000120223059,1,1,I will be looking for other suppliers for internet in the near future.,1
261569,30-SEP-11,26-SEP-11,Siddiqui,,en,180.151.86.156,melaniearnold@bell.net,13404994,000000120133471,4,4,,4
261570,30-SEP-11,29-SEP-11,Wael,,fr,76.65.84.4,labelle_jacques@sympatico.ca,13446452,000000120212520,5,5,Rien,4
261571,30-SEP-11,29-SEP-11,Arlene,,en,70.27.60.34,oame.hessey@sympatico.ca,13448912,000000120225631,4,3,Give us the former monthly $10 discount for a year as promised in July without further strings attached (ie we now have to buy our modem to get that discount),3
261572,30-SEP-11,26-SEP-11,Jay,,en,174.88.207.192,ccmadely@bell.net,13397664,000000120144749,4,4,speak a little slower when dealing with elderly customers and allow for the fact that many of us do not have a basic grounding in computers ,5
261573,01-OCT-11,30-SEP-11,Vijay,,en,67.70.206.87,louis.driessen@sympatico.ca,13460350,000000120239687,5,5,,5
261574,01-OCT-11,24-SEP-11,Kamel,,fr,70.30.177.116,arlette7@sympatico.ca,13379814,000000120116309,5,5,je ne sais,4
262011,30-SEP-11,29-SEP-11,Jamel,,fr,67.68.149.188,dollye@sympatico.ca,13442688,000000120235787,5,5,,5
262012,30-SEP-11,28-SEP-11,Reuben,,en,209.226.175.33,shirley.u@sympatico.ca,13437212,000000120187281,5,5,If high speed was available the resolution would have been much quicker.,4
262013,30-SEP-11,29-SEP-11,Dheeraj,,en,64.228.213.158,lisa.kuenzl@sympatico.ca,13446780,000000120228166,5,5,,
262014,30-SEP-11,28-SEP-11,Samantha,,en,69.157.248.161,margob011@bell.net,13433490,000000120199327,3,1,,
262015,30-SEP-11,22-SEP-11,Yathreb,,fr,50.100.108.60,jmstpierre@sympatico.ca,13358174,000000120054816,5,3,M'informer de la tarification pour un changement de service avant que je ne reçoive ma facture,4
262016,01-OCT-11,30-SEP-11,Sebastian,,en,65.95.147.8,mirage07@sympatico.ca,13461594,000000120244254,1,1,Give me the money back you took from my account by mistake.,1
262017,01-OCT-11,30-SEP-11,Nathan,,en,65.93.56.235,lynda.roy@sympatico.ca,13460532,000000120247663,3,4,My bill was jumping around with no advance notice. But now it's up to me to keep track of when this promotion expires,2
262018,01-OCT-11,30-SEP-11,Mary,,en,69.158.81.228,marilyn.teague@sympatico.ca,13460954,000000120248376,5,3,,5
262019,01-OCT-11,30-SEP-11,Nandhini,,en,184.144.30.32,barbjoewiner@sympatico.ca,13454076,000000120244045,5,5,This girl has worked hard at speaking English distinctly. A lot of times the service people are hard to impossible to understand.,5
262020,01-OCT-11,30-SEP-11,Hema,,en,65.95.4.109,jaspearc@sympatico.ca,13458504,000000120246504,4,5,"Hate to keep bothering you for help in re-setting up mail boxes. However power outages and older tel cable in this apt. and city result in computer crashes.
A few pages of EXPLICIT setup instruction, illustrated, on you Bell website could negate many servicing calls.",4
262021,01-OCT-11,30-SEP-11,Andrea,,en,184.144.75.155,alicegregoire@sympatico.ca,13453430,000000120240654,5,5,"It was very good this time, I did not have to wait on the phone for ages waiting for a rep. to answer my questions.  This is how it should be",5
262022,01-OCT-11,29-SEP-11,Jayne,,en,174.91.97.117,groshes@sympatico.ca,13444160,000000120229842,5,5,,4
262023,01-OCT-11,29-SEP-11,Melissa,,en,64.229.11.147,barbhr@bell.net,13440592,000000120232857,5,5,"Your phone agents were polite, well spoken, easy to understand and extremely helpful in resolving my problem.  I was very impressed.",5
262024,01-OCT-11,30-SEP-11,Ajay,,en,74.14.180.187,sklutter@sympatico.ca,13464540,000000120242981,5,5,,5
262025,01-OCT-11,30-SEP-11,Maurice,,fr,70.51.44.72,patrickaltman@sympatico.ca,13462656,000000120249333,3,1,"Le problème avec TÉLÉ FIBE est que les images gèlent  des 1 à 30 secondes et ce à plusieurs reprises dans la soirée,
Avant de mettre ce produit sur le marché
il aurait été normal qu`il soit au point.Je demande juste de pouvoir regarder une émission sans intéruptions.Il me semble que c`est normal quand on paie pour un service.
Autre malentendu , j`ai pris le forfait de base, et à la boutique Bell le conseillé, m`a dit que je pouvais rajouter des postes à la carte, pour $2.03 par poste, je voulais donc rajouter,le canal Évasion, ainsi ARTV.Quand votre technicien (qui a fait un tres bon travail, soit dit en passant)a voulu les programmer, un message lui disait que cela ne se faisait qu`avec le forfait a la carte de $15.23.Or dans le dépliant programmation TELE FIBE, il est écrit
AJOUTEZ DES CANAUX ADDITIONNELS POUR $2.03 PAR MOIS CHACUN, et rien ne relie cette offre au forfait à 15.23?Même votre représentant a la boutique Bell où je suis retourné après l`installation
était certain de la possibilité de rajouter des poste à l`unité.
Ma connection internetest passée au FIBE aussi, et là encore problèmes de branchement, de vitesse, etc...avec internet Bell conventionnel je n`avaits pas de problèmes, quant on change d`habitude cela doit être pour le mieux.
Je vais attendre quelques temps, je sais que c`est un nouveau système, mais si les problème perdure je pense sérieusement à tout faire débrancher.
Sincérement.",2
262026,01-OCT-11,24-SEP-11,Milo,,en,67.70.20.60,ShellyCatz@bell.net,13379240,000000120109921,3,1,fixed phone and not disconnected internet,1
262027,01-OCT-11,30-SEP-11,Victoria,,en,174.94.29.2,burkeandkristen@sympatico.ca,13454612,000000120256166,5,5,"nothing-Victoria was most helpful and was very patient and quite determined to make sure that my problem got resolved. It was a real treat to have someone like Victoria helping me, and not someone who was trying to get off the phone as quickly as possible.",4
262028,01-OCT-11,26-SEP-11,Shoiab,,en,70.48.75.72,dmtheroux@bell.net,13399018,000000120148719,3,2,Answer my question.,2
262029,01-OCT-11,30-SEP-11,Mohamed,,fr,74.15.112.90,gb1946@sympatico.ca,13457266,000000120248699,1,,Avoid UN personal qualify,1
262030,01-OCT-11,29-SEP-11,Gregory,,en,70.26.141.136,walms.ea@bell.net,13452336,000000120226780,4,4,,4
262031,01-OCT-11,30-SEP-11,Azza,,fr,174.93.230.249,ferrony@bell.net,13456902,000000120239885,4,3,Bell ne respecte pas ses clients.  Les erreurs sur les factures (toujours a l'avantage de Bell).  De plus votre signal satellite pour la télévision est parfois mort et vous ne vous souciez pas de vos clients.   ,2
262032,01-OCT-11,30-SEP-11,Ines,,fr,67.71.78.98,p.rolland-thomas@sympatico.ca,13462546,000000120243476,5,5,c'était parfait. Rien,5
262033,01-OCT-11,29-SEP-11,Kota,,en,70.49.32.21,prloc@sympatico.ca,13449522,000000120232787,5,5,sometime the person you get to talk with is hard to understand,5
262034,01-OCT-11,30-SEP-11,Venkatesh,,en,69.158.81.64,bflynn76@sympatico.ca,13454310,000000120252424,5,4,"Not to have caused the problem in the first place! Leave well enough alone. 
When I doubled clicked the icon to enter my e mail address, the gosh darn system has been replaced with a lot of junk like, Gmail, Yahoo, Google etc.
All I wanted to do was ENTER MY E MAIL ADDRESS and couldn't, it took a nice young man from India over 40 minutes to do it for me. THEN, you had the GALL to e mail me saying, for $6.00 a month you would help me with the problem, the problem you people CAUSED. I better stop as I am starting to get MAD again.
B. Truscott.",2
262035,01-OCT-11,29-SEP-11,Elmer,,en,64.231.119.84,bobnkitty@bell.net,13440938,000000120236131,5,5,,5
262036,01-OCT-11,30-SEP-11,Jose,,en,70.51.249.244,jelaw@sympatico.ca,13458682,000000120253761,5,5,,
262037,01-OCT-11,30-SEP-11,Daniel,,en,70.50.128.235,dnsarmy@sympatico.ca,13456140,000000120252537,2,2,"Get rid of Emily your voice interactive thing. She is a pain set up a choice based on  i internet, 2 phone 3 satelite
then 1 billing, 2 tech support, 3 2nd level tech support, etc
",3
262038,01-OCT-11,30-SEP-11,Luis,,en,184.147.205.238,bernie227@sympatico.ca,13454254,000000120252833,5,5,"nothing
",4
262039,01-OCT-11,29-SEP-11,Karishma,,en,70.54.61.44,vansanwells@sympatico.ca,13452126,000000120212781,5,5,,5
262040,02-OCT-11,01-OCT-11,Rayeesa,,en,76.65.18.216,domenico@bell.net,13469112,000000120268434,5,5,"Mohammed, was very experienced. The problem was resolved in no time at all",5
262041,02-OCT-11,30-SEP-11,Jeremy,,en,70.48.213.89,rspadoni1@sympatico.ca,13463840,000000120256720,5,5,"Answer the call quicker, I was on hold for about 10 minutes",5
260541,29-SEP-11,28-SEP-11,Jennifer,,en,76.67.20.26,jdstjean@bell.net,13431142,000000120190952,3,,"I replied to a call from Bell asking me to call about my internet account. This call lasted 47 minutes, kept getting passed from dept to dept.  Turns out, I had never been billed for internet. The internet account SHOULD HAVE BEEN linked with my telephone & satellite account.  This was never done at your end, even though I was very specific about the bundling feature.  However, the last person I spoke with,, ""JJ"" was very understanding and very helpful.  She has appeared to have ""fixed"" everything. However, I wasted about 1 hour on the phone for something that should have been done right at the startup of my internet service.",4
260542,29-SEP-11,28-SEP-11,Anthony Florence,,en,70.49.3.101,russell.mcmurray2@sympatico.ca,13436634,000000120206806,5,4,nothing,5
260543,29-SEP-11,28-SEP-11,Robert,,en,74.15.248.39,dorothy.legros@bell.net,13428760,000000120195833,5,5,,5
260544,29-SEP-11,28-SEP-11,Hedi,,fr,70.52.96.84,michaudjc@sympatico.ca,13434042,000000120195363,5,5,pour l instant ca va bien merci,5
260545,29-SEP-11,26-SEP-11,Ronda,,en,69.157.122.90,d.dobson01@sympatico.ca,13398334,000000120136785,5,5,,4
260546,29-SEP-11,27-SEP-11,V.v.,,en,174.88.202.113,mstadler@sympatico.ca,13420576,000000120171812,4,4,Waitimg time on the phone between info transfers,4
260547,29-SEP-11,28-SEP-11,Abinash,,en,69.157.50.222,danlynq@sympatico.ca,13428190,000000120188376,5,5,We're still having language difficulties with reps in India although this guy was quite good,4
260548,29-SEP-11,28-SEP-11,Max,,en,184.148.137.219,ltorok@sympatico.ca,13433066,000000120206833,,,"The proble is with you guys at Bell. You do not know hat youa re doing.

It had nothing to do with Max",3
260549,29-SEP-11,28-SEP-11,Jose,,en,174.93.111.185,sdober00@sympatico.ca,13437014,000000120209297,4,,Resolve the issues on the phone line so I could have a stable connection and be able to work from home when I have to.The survey is a little premature since the tech is scheduled to show up Friday the 30-th. We'll see after that,
260550,29-SEP-11,28-SEP-11,Grant,,en,76.69.127.236,varrecc@sympatico.ca,13438506,000000120209526,5,5,Shorter waiting time for technicia n to answer call. Waited about 15 min,4
260551,29-SEP-11,28-SEP-11,Ridha,,fr,184.144.190.43,aroulier@sympatico.ca,13426350,000000120191213,2,1,nous nous comprenions pas du tout,3
260552,29-SEP-11,28-SEP-11,Andrea,,en,70.31.121.109,cchuang@sympatico.ca,13427424,000000120203012,4,4,,5
260553,29-SEP-11,28-SEP-11,Moncef,,fr,174.93.163.91,nancy.simkus@sympatico.ca,13434634,000000120202849,4,4,La ligne téléphonique n'était pas claire il y avait des coupure,5
260554,29-SEP-11,26-SEP-11,Ahmed Khalil,,fr,70.30.206.216,etienne.r@sympatico.ca,13399676,000000120159271,,1,envoyer moi des enquetes quand j'ai eue un service mais pas quand le thecnicien n'a rien fait,5
260555,30-SEP-11,26-SEP-11,Hechmi,,en,70.48.188.111,marjchel@bell.net,13404650,000000120155956,1,1,"j'ai téléphoné a votre service technique a 2 reprise car je n'arrivais pas a m'inscrire a mon bell.ca pour pouvoir  savoir  combien de go d'internet j'avais utilisé pendant le mois car le mois passé j'ai dépassé et la facture a été assez élevé   alors maintenant si je ne peut pas savoir a combien de go je suis rendu et que je dépasse mes 60 go  cela seras pas de ma faute alors je ne vois pas pourquoi je payerais l'excédent si cela arrive le mois prochain  
et si c'est cela qui  arrive alors je  me  tournerai vers un autre distributeur internet      merci",1
260556,30-SEP-11,29-SEP-11,Pradheep Kumaar,,en,64.231.18.45,michael.wardell@sympatico.ca,13447934,000000120236487,3,4,,3
260557,30-SEP-11,28-SEP-11,Ahmed Khalil,,fr,76.64.108.123,ovide.giguere@sympatico.ca,13435034,000000120209857,,1,,3
260558,30-SEP-11,29-SEP-11,Punit,,en,65.95.232.188,famarra@sympatico.ca,13443314,000000120236605,5,5,nothing,5
260559,30-SEP-11,29-SEP-11,Gloria,,en,70.54.10.18,jzeisig@bell.net,13445960,000000120229165,4,4,,4
260560,30-SEP-11,27-SEP-11,Mauricio,,en,70.27.29.252,katkris@sympatico.ca,13418074,000000120180529,4,4,,4
260561,30-SEP-11,29-SEP-11,Susy,,en,70.27.96.18,stuallan@sympatico.ca,13451372,000000120233926,2,1,Left on hold.,2
260562,30-SEP-11,29-SEP-11,Guylaine,,en,70.51.251.206,Nhung_09@bell.net,13439462,000000120230173,5,5,,4
260563,30-SEP-11,29-SEP-11,Melissa,,fr,69.157.230.141,LACHANCE_FABIEN@sympatico.ca,13439400,000000120228370,2,1,"J ai demandé de changer mon service TOTAL PERFORMANCE pour

PERFORMANCE pour avoir 60 GO aulieu de 
30 GO (SANS FRAIS)
J ai demandé FIBE 10 (47.95) Non disponible ?

J ai communiqué avec VIDÉOTRON.
On m offre 50 GO


Je penche verS VIDÉOTRON pour les trois 
servic

",2
260564,01-OCT-11,29-SEP-11,Jose,,en,74.15.46.181,lpatenaude@sympatico.ca,13446944,000000120235339,3,1,"She thought problem was resolved, when we hung up, the problem still existed - she was nice, & I'm sure truly believed the problem was solved. ",3
260565,01-OCT-11,30-SEP-11,Kota,,en,70.48.254.212,wolfliz@bell.net,13466088,000000120246252,5,5,,5
260566,01-OCT-11,30-SEP-11,Eya,,fr,184.145.177.226,maryol@sympatico.ca,13461122,000000120247839,5,5,j'ai eu un service impeccable,5
260567,01-OCT-11,30-SEP-11,Oussema,,fr,70.53.250.30,diago@bell.net,13455972,000000120252075,1,1,m'aider avec mon problème technique sur l'ordinateur,1
260568,01-OCT-11,30-SEP-11,Maileen,,en,184.145.177.150,dougsutton@sympatico.ca,13456262,000000120250862,5,4,This was actually  a pretty good experience all around .,3
260569,01-OCT-11,26-SEP-11,Roy,,fr,76.64.115.59,marcel.lacombe5@bell.net,13404478,000000120150331,5,5,rien,4
260570,01-OCT-11,30-SEP-11,Selim,,fr,69.156.202.70,yvoncol@bell.net,13466328,000000120258005,5,5,,5
260571,01-OCT-11,30-SEP-11,Moez,,fr,70.55.117.21,vincentsavard@sympatico.ca,13465782,000000120256542,3,5,"Avoir assez de personnel pour répondre immédiatémemt au téléphone, plutôt que de nous faire perdre notre temps pendant de très longues minutes en attente !",1
260572,01-OCT-11,08-SEP-11,Vikram,,en,76.67.143.13,carolrennie@sympatico.ca,13177148,000000119739371,5,4,,4
260573,01-OCT-11,30-SEP-11,Henry,,en,70.27.45.212,dbauermann@sympatico.ca,13455760,000000120258237,4,4,,4
260574,01-OCT-11,30-SEP-11,Sudhakar,,en,174.92.115.210,ernie.kairies@sympatico.ca,13456706,000000120243046,4,4,none,5
260575,01-OCT-11,30-SEP-11,Wayne,,en,50.101.237.21,linton.tucker@sympatico.ca,13460172,000000120260868,5,5,,5
260576,01-OCT-11,19-SEP-11,Mohamed Khalil,,fr,65.94.65.69,astrid.senneville@sympatico.ca,13306818,000000119992732,4,4,"De pouvoir savoir combien de rabais j'avais le droit d'avoir, parce que j'ai 4 forfais avec Bell. Je pensais d'avoir $10.00 par forfais = $40.00 et non pas $25.00. Je suis une cliente depuis plusieurs années. J'aimerais bien avoir des confirmations sur ce sujet car j'ai attendu et parlé avec des personnes que c'était $10.00 par forfais. Merci,  ",5
260577,01-OCT-11,30-SEP-11,Hal,,en,64.231.162.150,anthonygeorge@sympatico.ca,13453738,000000120256043,3,1," he did all he can do , but missed on  the user id",3
260578,01-OCT-11,30-SEP-11,William,,en,174.88.219.220,csj3@sympatico.ca,13455448,000000120239208,5,5,I found both reps. very helpful. The new modem arrived today!! early!,5
261047,01-OCT-11,30-SEP-11,Janice,,en,65.94.67.27,mg.centoni@sympatico.ca,13461404,000000120255642,5,4,"Nothing in today's exchange. However, a) the same information about options should have been put forward in my Sept 14 call (fact confirmed by the Internet Retention Dep't today) b) the confirmation email could contain more detail than the billing (bandwidth, speed, download limit, etc.).
I ultimately reversed my decision and cancelled my plans with a Sympatico competitor and will use the upcoming 8 month period to decide whether to prolong my loyalty.",4
261048,01-OCT-11,30-SEP-11,Nicole,,en,70.27.77.154,martin-miller-a-b@sympatico.ca,13461056,000000120254136,5,5,,5
261049,01-OCT-11,30-SEP-11,Leslie,,en,74.14.163.46,drhogan1966@bell.net,13456294,000000120244923,5,5,,5
261050,01-OCT-11,30-SEP-11,Serge,,en,184.147.62.34,conrad.mandala@sympatico.ca,13455340,000000120238337,5,5,wait time before a technician helped me,5
261051,01-OCT-11,30-SEP-11,Etuwa,,en,76.70.64.222,the4holts@sympatico.ca,13465260,000000120245988,5,5,,5
261052,01-OCT-11,30-SEP-11,Patricia,,en,174.89.17.238,bunrithchan@sympatico.ca,13454608,000000120245158,4,4,That's the best that you can get. If your service for installation is free. Amazing!,5
261053,01-OCT-11,30-SEP-11,Reuben,,en,69.159.109.177,hankverschoote@sympatico.ca,13457746,000000120241445,4,2,tHE PROBLEM i HAVE IS THAT i CANNOT ACCESS MY e MAIL THROUGH bELL sYMPATICO BUT NOW MUST USE SAFARI. yOUR REPRESENTATIVE TOLD ME THAT THIS IS NOT YOUR PROBLEM BUT THE FAULT LIES WITH WINDOWS. FOR YEARS i HAVE BEEN USING SYMPATICO WHICH IS MY PREFERENCE  FOR THE LAST SEVERAL MONTHS I HAVE BEEN UNABLE DUE TO THIS PROBLEM YOUR REP SAYS THIS IS A COMMON PROBLEM WHY CAN T THIS BE RESOLVED OR SHOULD I CHANGE MY INTERNET,3
261054,01-OCT-11,29-SEP-11,Jacqueline,,en,174.91.254.217,m.meehan@sympatico.ca,13447136,000000120217945,5,5,,4
261055,01-OCT-11,30-SEP-11,Wassim,,fr,67.68.111.112,g.mcnicoll@sympatico.ca,13457146,000000120246957,5,5,RIEN,5
261056,01-OCT-11,30-SEP-11,Francis,,en,76.69.105.110,stvchambers@sympatico.ca,13464924,000000120250405,5,5,zip,5
261057,01-OCT-11,30-SEP-11,Arturo,,en,64.231.131.235,fhmels@sympatico.ca,13456912,000000120249336,5,5,nothing,5
261058,01-OCT-11,30-SEP-11,Kim,,en,70.54.134.44,morris25880@sympatico.ca,13461774,000000120239996,1,1,"Have better people on the telephone, I am still waiting for a telephone call back.  My guess is that I will have to call a third time to solve a billing problem",1
261059,01-OCT-11,30-SEP-11,Maria,,en,67.70.104.149,j.mathersympatico.ca@sympatico.ca,13458266,000000120246033,5,4,,4
261060,01-OCT-11,30-SEP-11,Salvador,,en,70.27.85.159,nighs@bell.net,13462228,000000120256356,4,4,,3
261061,01-OCT-11,29-SEP-11,Harathi,,en,70.49.7.236,hejager@sympatico.ca,13444398,000000120235921,5,5,"Make sure that custom care representatives  are able to communicate in clear English, with no heavy accents that make listening difficult.",5
261062,01-OCT-11,02-SEP-11,Samia,,fr,67.70.135.100,jeanpierre.ouellet2@sympatico.ca,13098535,000000119608522,5,5,,5
261063,01-OCT-11,30-SEP-11,Sana,,fr,50.100.110.253,maurice.gravel@sympatico.ca,13461194,000000120240071,5,5,"Je pense que vos informaticiens pourraient améliorer le service quand on ne peut plus recvoir ou envoyer de messages. Tout ce qu'on fait est de nous demander le mot de passe à répétition, ce qui n'arrange rien. On devrait plutôt nous infomer du problème et nous dire quoi faire.",5
261064,01-OCT-11,30-SEP-11,Hemavathi,,en,64.228.159.250,g.gedeon@sympatico.ca,13457140,000000120242011,3,5,Your rep has to learn to be more patient with your customers. I could sense in her voice that she was  irritated with my uncertainty with the technology.,3
261065,01-OCT-11,29-SEP-11,Jorge Alberto,,en,70.54.107.135,mfumerton@sympatico.ca,13447890,000000120232413,5,5,more options on times available for service.,4
261066,01-OCT-11,30-SEP-11,David,,en,74.15.254.113,bktiggy@sympatico.ca,13454372,000000120253244,3,4,,3
261067,01-OCT-11,30-SEP-11,Nayeem,,en,174.95.100.164,gfuran@sympatico.ca,13457376,000000120261308,2,,"We have experienced connectivity problems on a couple of occasions since ""re-connecting"" with Bell. The solutions have been short term and intermittant, and I'm not convinced we are not going to be disappointed again.",
261068,01-OCT-11,30-SEP-11,Seshidhar,,en,67.70.206.15,moore_69@sympatico.ca,13461768,000000120249071,5,4,,4
261069,01-OCT-11,23-SEP-11,Reina,,en,70.30.75.85,jimchampley@bell.net,13371996,000000120100805,5,5,nothing.,4
261070,01-OCT-11,30-SEP-11,Keerthi,,en,70.27.233.191,hharkness@sympatico.ca,13457890,000000120256532,4,4,,5
261071,01-OCT-11,30-SEP-11,Mohamed Amine,,fr,174.88.157.52,lisb@sympatico.ca,13460196,000000120248215,4,4,,4
261072,01-OCT-11,30-SEP-11,Stephanie,,en,74.15.89.126,matsig1@sympatico.ca,13461162,000000120251762,4,4,not to have to wait so long for someone to come to the line the waiting period is to long.,4
261073,01-OCT-11,19-SEP-11,Alexandre-Hugo,,fr,65.92.208.175,revenuquebec@sympatico.ca,13318054,000000119980511,5,4,"de temps en temps suggerer des prix competitif sinon tout le monde vont aller au vidiotron.
deplus de puis le 19 septembre jusqu'a aujourdhui le 1er octobre je n'ai pas recu de modem est ce normal",5
261074,02-OCT-11,27-SEP-11,Suraj,,en,70.27.97.225,joeskam@bell.net,13417552,000000120182989,5,5,There is nothing I would change with the service I received today.,4
261075,02-OCT-11,01-OCT-11,Perumalla,,en,69.157.59.212,jegrant1@sympatico.ca,13470812,000000120272162,5,5,very good. No suggestions.,5
261076,02-OCT-11,01-OCT-11,Tiwari,,en,69.157.62.152,fantasea@sympatico.ca,13469534,000000120272736,4,5,,4
261077,02-OCT-11,01-OCT-11,Med Wacef,,fr,184.148.206.158,lamoureuxrobert@sympatico.ca,13471682,000000120271711,5,5,,5
261078,02-OCT-11,01-OCT-11,Med Wacef,,fr,184.148.206.158,lamoureuxrobert@sympatico.ca,13471680,000000120272189,5,5,,5
261079,02-OCT-11,01-OCT-11,Kmar,,fr,174.95.116.45,richard.roussin@sympatico.ca,13474248,000000120264713,5,5,La personne etait tres difficile a comprendre du au echo dans mon appareil telephone. Son francais etait impecable. Tres bon,5
261080,02-OCT-11,01-OCT-11,Sana,,fr,69.157.151.166,larivigu@sympatico.ca,13471708,000000120270392,5,5,,5
261575,01-OCT-11,30-SEP-11,Srinivas,,en,174.95.213.33,hollister_trailer@sympatico.ca,13457954,000000120250177,5,5,I really don't think their could have been any thing else you could do. Thanks,5
261576,01-OCT-11,30-SEP-11,Nesrine,,fr,69.156.85.69,francisdesrosiers@sympatico.ca,13457050,000000120241578,4,4,"Offrir du service les samedis et les dimanches.
Avoir une politique de prix plus consistante, e.i. maintenir de bas prix plus compétitifs sur base permanente et ne pas obliger vos client à vous appeler aux trois mois pour vous demander pourquoi vous avez encore hausser les tarifs.
Ma demande a été résolue mais le processus est laborieux et à quelque part le client est découragé par les temps d'attente.  Ceci porte atteinte à votre loyale clientèle qui de plus en plus songe à des alternatives beaucoup moins honéreuses, telles Vidéotron, etc.",2
261577,01-OCT-11,30-SEP-11,Cori,,en,70.50.28.27,rod.williams@sympatico.ca,13463626,000000120254425,5,5,Wait time on phone could be shorter.  How about I could leave my name and number and you could call me back????,4
261578,01-OCT-11,30-SEP-11,Ale,,en,65.95.164.140,dylewski@sympatico.ca,13456396,000000120244879,5,5,nothing,5
261579,02-OCT-11,30-SEP-11,Katherine,,en,70.29.94.162,zulal@bell.net,13466412,000000120240936,5,4,,3
261580,02-OCT-11,06-SEP-11,Daniel,,en,65.92.144.80,walterstewart8@sympatico.ca,13143490,000000119671216,1,4,"Called to have my modem replaced as I felt this was the problem. After a lenthy period of time waiting the rep told me he would call me back within two hours, I waited up to Four hours but no return call, finnaly when""t to bed. Later next day, made second call. Explained modem problem AGAIN, this time the Rep agree the modem was the problem and sent out replacement. I sent back older modem as instructed within a few days, I then get a letter asking for the modem to be returned and stated if not I would this expence put on my next billing. I then made another call to sympatico (do you see how time consumming this has become, I bet your President would""t put up with All this wasted time) and finally got this resolved. This time waisting has happened to me many, many, many, many times in past (get the point). Bell has a serious problem with communication and custmer service across all product divisions. I do not generally fill out surveys but it is about time someone told Bell. I hope someone gets to read this letter who can make some beg improvement,like your President.",2
261581,02-OCT-11,01-OCT-11,Jeannette,,en,174.95.66.210,lien-robinson@bell.net,13471852,000000120277790,4,4,At times I had difficulty understanding the representative's directions which could have been due to a combination of accent and a poor line.,4
261582,02-OCT-11,01-OCT-11,John,,en,174.91.107.10,rlscott@sympatico.ca,13474318,000000120275012,5,5,,4
261583,02-OCT-11,30-SEP-11,Aswathy,,en,76.70.72.95,jlcameron@sympatico.ca,13458886,000000120240843,1,1,Facilitate importing email and addresses including group contacts into updated windows software.,3
261584,02-OCT-11,30-SEP-11,Karla,,en,67.70.206.23,william.bernhardt@sympatico.ca,13466023,000000120247209,4,3,Our computer is still slow going from 1 step to another from time to time.,5
261585,02-OCT-11,27-SEP-11,Sandra,,en,76.67.41.121,bruce.deborah@sympatico.ca,13412688,000000120162470,4,4,"My issue originally started with technical support the evening before - I was not particularly satisfied with the support received although in the end the problem was resolved. Had that been resolved satisfactorily in a timely manner, there would not have been a need to contact Client Support. ",5
261586,02-OCT-11,29-SEP-11,Sofien,,fr,184.145.210.41,n.baaddi@sympatico.ca,13448482,000000120230678,5,5,,5
261587,02-OCT-11,21-SEP-11,Mahesh,,en,74.14.21.201,luana.locke@sympatico.ca,13345583,000000120052647,5,5,,3
261588,02-OCT-11,29-SEP-11,Casey,,fr,184.145.210.41,n.baaddi@sympatico.ca,13448480,000000120227106,1,1,le conseiller n'a pas résolu ma demande par contre le 2ème à 17h a été très satisfaisant.,4
261589,02-OCT-11,01-OCT-11,Kevin,,en,174.89.137.178,fs.macgregor@sympatico.ca,13469748,000000120274253,4,2,Have someone that can change policy for long time customers. Have people trained totally about your products.,1
261590,02-OCT-11,23-SEP-11,Michael,,en,76.65.15.114,julian.rivera007@sympatico.ca,13372512,000000120094088,4,4,,5
261591,02-OCT-11,01-OCT-11,Manonmani,,en,76.70.40.58,atomicic@bell.net,13467360,000000120267527,3,4,,4
261592,02-OCT-11,30-SEP-11,Arturo,,en,184.147.112.100,brendafrank@sympatico.ca,13454510,000000120262369,3,1,"i was told a tech would call back next day after 2 pm to solve my problem and that didn't happen, and i lose my internet every day with no answer to my problem.",1
261593,02-OCT-11,01-OCT-11,Ajay,,en,76.68.132.31,anyo@bell.net,13467286,000000120273939,5,5,NON,5
261594,02-OCT-11,30-SEP-11,Roshan,,en,70.24.89.113,bfinlay@sympatico.ca,13454308,000000120255685,3,5,better English. I'm not good with  accents. ,5
261595,02-OCT-11,23-SEP-11,Jen,,en,184.151.63.174,england.family@sympatico.ca,13369742,000000120097467,4,4,,4
261596,02-OCT-11,27-SEP-11,Victoria,,fr,74.12.226.117,marie_the@sympatico.ca,13419560,000000120165724,3,1,"la vitesse de téléchargement n'a presque pas changé alors qu'on m'a promis jusqu'a 7MBPS et je n'obtient que 2,6MBPS après avoir fait différents test. Je trouve cela très décevant car maintenant je paie plus pour mon abonnement internet et j'obtiens la même vitesse qu'avant de faire un upgrade.
Cordialement.
Marie-Thérèse Thomas",2
261597,03-OCT-11,01-OCT-11,Abinash,,en,174.95.138.124,dbtropea@sympatico.ca,13468820,000000120264292,5,5,Provide a phone number so I can talk to a technician immediately. ,5
261598,03-OCT-11,01-OCT-11,Umesh,,en,76.68.76.227,tamspy@bell.net,13475414,000000120271543,1,1,If rep was not willing to help why did they answer the phone....kept rushing me over 03 times to end the call.,1
261599,03-OCT-11,30-SEP-11,Wassim,,fr,70.26.250.130,ssithimolada@sympatico.ca,13464752,000000120246448,5,5,,4
261600,03-OCT-11,01-OCT-11,Leni,,en,74.198.9.151,psandhi@sympatico.ca,13473902,000000120268479,3,3,,3
261601,03-OCT-11,02-OCT-11,Manel,,fr,67.70.27.89,manon22@sympatico.ca,13480944,000000120288770,4,4,"J'ai eu un très bon service, la seule chose que je trouve un peu négatif c'est que la personne ne parle pas très fort au téléphone, je devais faire répété",4
261602,03-OCT-11,02-OCT-11,Nebgha,,fr,69.159.129.106,alain-denise@bell.net,13476596,000000120285795,1,1,"Je trouve que vos agents non sont pas au courant de vos produits.  En ce qui concerne internet, ce n'est pas la première fois que je ne suis pas satisfaite.",
261603,03-OCT-11,02-OCT-11,Prem,,en,69.158.90.183,scorcher2day@sympatico.ca,13483098,000000120290645,5,5,,5
261604,03-OCT-11,02-OCT-11,Sumithra,,en,69.159.11.222,kszczepanik@sympatico.ca,13480402,000000120279989,5,5,Not a single thing.,5
261605,03-OCT-11,02-OCT-11,Nelly,,en,74.15.0.133,doncar61@sympatico.ca,13478254,000000120280065,4,5,,4
261606,30-SEP-11,29-SEP-11,Patrick,,en,74.15.32.147,doreencooper@sympatico.ca,13442740,000000120217637,5,5,,5
262042,29-SEP-11,28-SEP-11,Mohamed Amine,,fr,67.68.110.45,gilbertblouin@sympatico.ca,13429904,000000120202285,4,4,"Votre ligne téléphonique était défectueuse. C'était très ennuyeux; à tout moment la ligne coupait.
Appelez Bell pour faire réparer vos lignes... Ah, Ah, Ah",5
262043,30-SEP-11,29-SEP-11,Anne,,en,184.148.188.240,nouraeyan@sympatico.ca,13448858,000000120236310,5,5,how do I make sure the remote connection to my computer is terminated at the end of the service call. Kind of assurance!,5
262044,30-SEP-11,29-SEP-11,Rym,,fr,174.88.244.234,jgaude@bell.net,13445282,000000120212593,5,5,mieux former les agents avec qui j'ai parlé avant Noelle et René,3
262045,30-SEP-11,29-SEP-11,Mark,,en,174.92.107.122,jackyj@bell.net,13444846,000000120228949,4,4,not kept me waiting so long,4
262046,30-SEP-11,29-SEP-11,Edgardo,,en,76.69.189.138,ssamonekeo@sympatico.ca,13451232,000000120233123,5,5,,5
262047,30-SEP-11,28-SEP-11,Asma,,en,174.92.69.35,pauline_lemelin@bell.net,13435270,000000120201609,5,5,Nothing.,5
262048,30-SEP-11,29-SEP-11,Ashwini,,en,76.70.115.56,mary.buie@sympatico.ca,13447558,000000120237130,5,4,,4
262049,30-SEP-11,29-SEP-11,Marcos,,en,64.229.10.233,grant.leigh@sympatico.ca,13444128,000000120217612,5,4,,5
262050,30-SEP-11,29-SEP-11,Hadhemi,,fr,216.209.225.8,richerguilene@bell.net,13449992,000000120228769,4,5,,4
262051,30-SEP-11,29-SEP-11,James,,en,70.54.0.210,murlong@sympatico.ca,13448446,000000120232841,5,5,This was my second call. Your technical support representative sent me over to James as a way of passing the buck so to speak. My technical problem is not resolved. I feel that James did everything in his power to assist me. This survey is being answered based only on my experience with James,5
262052,30-SEP-11,29-SEP-11,Vijayashanti,,en,67.68.149.210,shirley024@sympatico.ca,13450956,000000120218532,4,4,As qualified as the person was we found it very difficult to understand her. It becomes frustrating to both sides when this occurs. ,5
262053,30-SEP-11,29-SEP-11,Rahma,,fr,174.92.190.83,raygc@sympatico.ca,13449745,000000120214349,5,4,tout a été correct,5
262054,30-SEP-11,29-SEP-11,Krutthiga,,en,74.14.213.193,gordon.foote@sympatico.ca,13444086,000000120214816,3,5,"it was too slow, taking too much time",2
262055,30-SEP-11,29-SEP-11,Mahdi,,fr,174.92.190.83,raygc@sympatico.ca,13449747,000000120217408,5,4,,5
262056,30-SEP-11,29-SEP-11,Med Wassim,,fr,70.53.249.179,chantal.watson@bell.net,13441492,000000120229755,1,1,M'AIDER,1
262057,30-SEP-11,29-SEP-11,Patrice,,fr,70.26.236.11,crystal.ann.aubin@sympatico.ca,13441966,000000120231340,5,4,,5
262058,30-SEP-11,29-SEP-11,Jose,,en,184.147.213.37,dblitowski@sympatico.ca,13442326,000000120216913,3,4,"I get very irritated when my account is blocked because I have sent out an email to a large distribution list (150) addresses. I don't do this very often but when I do, it is a legitimate email!!",4
262059,30-SEP-11,27-SEP-11,Kate,,en,173.206.32.101,dilkens1@sympatico.ca,13414342,000000120180613,1,1,"Yes, don't shut my internet service off without my approval.",1
262060,30-SEP-11,29-SEP-11,Grace,,en,70.26.26.9,swiat@sympatico.ca,13451508,000000120220916,5,5,nothing Grace was the best.She handled everything perfectly,5
262061,30-SEP-11,29-SEP-11,Mike,,en,74.198.9.190,asama@sympatico.ca,13440408,000000120224936,1,1,"I don't think Bell cares about customer satisfaction, go over the calls I made since Sep 12 and you will see that Bell does not even fulfill it's commitment or promises, it's a shame that I have been Bell customer for over 10 years, now it is the time for me to switch to another company , I writing my comments here and maybe someone will read it and learn a lesson from it.",1
262062,30-SEP-11,29-SEP-11,Mayned,,en,69.158.120.122,brathwaite.oscar@sympatico.ca,13441026,000000120220814,4,5,Nothing that I can think of at present.,5
262063,30-SEP-11,29-SEP-11,Jason,,en,50.101.237.97,eleanor.hill@sympatico.ca,13443026,000000120214833,5,5,nothing,4
262064,30-SEP-11,29-SEP-11,Jose,,en,70.29.109.170,john.tawn@sympatico.ca,13445628,000000120220775,4,3,couldn't fix the optimiser.,4
262065,30-SEP-11,29-SEP-11,Melvin,,en,74.198.9.255,ms.lowes@sympatico.ca,13448390,000000120218112,3,2,"Try to figure out why we have had to call 6 times in the last year to reset a password that keeps failing . We are very close to reconsidering a new Internet provider because of all the issues we have been having. Our email usage is a very important part of our every day lives and is very important for our business. Please reply with any solutions that you may have. We need a reliable Internet solution . 
Best Regards M.S Lowes",3
262066,30-SEP-11,29-SEP-11,Nizar,,fr,64.229.130.73,aquilas27@bell.net,13440332,000000120215143,5,5,J'ai été satisfait des réponses à mes questions. Merci pour votre personnel très patient.,5
262067,30-SEP-11,29-SEP-11,Travis,,fr,76.65.184.78,gaetanb1@sympatico.ca,13443704,000000120228905,3,3,,3
262068,30-SEP-11,26-SEP-11,Badreddine,,fr,70.55.211.19,constancegv@sympatico.ca,13398172,000000120149532,5,4,,5
262069,30-SEP-11,29-SEP-11,Rod,,en,69.157.73.35,mcl_906@sympatico.ca,13447758,000000120221213,4,4,same as last time...everything was working as it should but it was a temporary fix,4
262070,30-SEP-11,29-SEP-11,Nicholas,,en,70.31.68.9,kayakpat@sympatico.ca,13446114,000000120230908,5,5,,5
262071,30-SEP-11,29-SEP-11,Felix,,en,69.157.73.35,mcl_906@sympatico.ca,13447760,000000120227955,5,4,nothing...everyone tried  and this time it seemed to have worked,4
262072,30-SEP-11,29-SEP-11,Melvin,,en,70.27.51.18,victor.newey027@sympatico.ca,13452210,000000120230116,5,5,nothing,5
262073,30-SEP-11,29-SEP-11,Etienne,,fr,174.94.126.61,angers64@sympatico.ca,13440182,000000120227529,4,5,"cependant j'ai du faire 4 fois la démarche pour que qq'un finisse par résoudre mon probleme de vitesse...
pas normale...",4
262074,30-SEP-11,29-SEP-11,John,,en,50.100.52.178,jimhurst@sympatico.ca,13445358,000000120235700,2,1,"Hard to understand. Can not pronounce the letter ""h"". Gave me the wrong phone number to call bell mobility.",1
262075,30-SEP-11,28-SEP-11,Daniel,,en,67.71.148.158,ralph.clayton@sympatico.ca,13435846,000000120208912,4,4,,4
262076,30-SEP-11,29-SEP-11,Srinivasan,,en,69.156.152.40,sherrysnider@bell.net,13450944,000000120226577,5,5,There is nothing to add. The service representative's assistance was excellent and met all my requirements to resolve the situation,5
262077,30-SEP-11,29-SEP-11,Jeannette,,en,76.67.125.131,di.colton@sympatico.ca,13442532,000000120236179,4,4,nothing,4
262078,30-SEP-11,29-SEP-11,Omar,,en,64.229.42.21,mpenyige@bell.net,13448356,000000120213722,5,5,,4
262079,30-SEP-11,29-SEP-11,Hechmi,,fr,174.88.177.167,coolnuf4u@bell.net,13441882,000000120237113,5,4,,4
262080,30-SEP-11,29-SEP-11,Michael,,en,184.146.146.177,renato.discenza@bell.net,13449880,000000120230839,1,1,"1) You made a change to email which impacted me and did not notify me
2) Your technicians while polite were not technically capable of resolving the problem despite significant chatter of this problem on the forums
3) My problem was not resolved",1
262081,30-SEP-11,29-SEP-11,Grace,,en,70.51.165.125,james.neizer-ashun@bell.net,13444908,000000120220061,4,4,,5
262082,30-SEP-11,29-SEP-11,Andrea,,en,65.92.12.112,jggm@sympatico.ca,13445288,000000120233461,5,5,,5
260579,02-OCT-11,27-SEP-11,Georges,,fr,24.162.236.231,la.pointe@sympatico.ca,13418446,000000120164775,4,4,le faire plus rapidement,5
260580,02-OCT-11,30-SEP-11,Marynelle,,en,174.91.127.249,heidijo@bell.net,13457832,000000120244288,5,5,cant think of any at the moment.,5
260581,02-OCT-11,27-SEP-11,Genevieve-Marie,,en,70.24.223.23,joinme@sympatico.ca,13417632,000000120182749,4,5,Can't think of anything.,5
260582,02-OCT-11,01-OCT-11,Cristobal,,en,67.71.85.237,j.ivens@bell.net,13470532,000000120270542,5,4,,4
260583,02-OCT-11,30-SEP-11,George,,en,174.89.50.46,camille.tintner@bell.net,13454724,000000120246250,4,4,,4
260584,03-OCT-11,02-OCT-11,Umesh,,en,70.27.74.43,margegraham@sympatico.ca,13481008,000000120286122,1,1,had a person to talk to regarding problems caused by digging up my front yard without permission to come on my property with a backhoe,2
260585,03-OCT-11,02-OCT-11,Seshadri,,en,70.29.7.44,mawanlin@sympatico.ca,13481204,000000120285733,2,4,I was chatting with your representative who takes long time to answer the question. It is as if the representative is doing something else at the same time. ,3
260586,03-OCT-11,02-OCT-11,Budala,,en,67.70.131.244,ostiles@sympatico.ca,13482050,000000120290233,4,4,,4
260587,03-OCT-11,02-OCT-11,Wael,,fr,184.145.249.117,rduch@bell.net,13482590,000000120280625,5,1,"Rien de règlé, je vais changer de fournisseur de mes trois services, vous avez le don l'orsque tout vas bien de faire des changements pour compliquer votre service et le rendre désagréable.
Je pense que vous voulez cesser d'etre en affaire.
Réginald",1
260588,03-OCT-11,02-OCT-11,Elsy,,en,184.144.29.207,jtew@sympatico.ca,13480092,000000120285744,5,4,The Reps Where very pleasant and keen to solve the problem what else??I  do not know ,5
260589,03-OCT-11,02-OCT-11,Elizabeth,,en,184.145.111.43,jhennigar@sympatico.ca,13479784,000000120282935,5,5,nothing.,5
260590,03-OCT-11,02-OCT-11,Oscar Ernesto,,en,69.156.2.104,bleclair2000@sympatico.ca,13477180,000000120289351,5,3,The help was very good ! It turned out it may be a hardware problem,4
260591,03-OCT-11,27-SEP-11,Michelle,,en,207.164.4.52,d.mcwhinnie@sympatico.ca,13413754,000000120165882,5,5,,4
260592,03-OCT-11,02-OCT-11,Ashfaq,,en,68.171.231.80,victor.constancio@sympatico.ca,13483964,000000120282179,5,5,"Nothing,the 2 gentlemen that helped me with my problem should be commended for the service and expertise they provided ",4
260593,03-OCT-11,02-OCT-11,Melvin,,en,174.89.197.10,s_srobinson@sympatico.ca,13482980,000000120285969,3,5,Use advisors who speak English with less accent. His accent is so strong he had to frequently repeat himself.,3
260594,03-OCT-11,02-OCT-11,Kevin,,en,206.47.102.226,luc220@sympatico.ca,13480792,000000120291010,5,5,It could only have gone faster it your people were more familiar with the Andoid system for tablets. I think this kind of help will soon be in more demand. ,5
260595,03-OCT-11,02-OCT-11,Youssef,,fr,70.29.160.238,odette.serge.champoux@sympatico.ca,13482018,000000120289389,4,4,rien,5
260596,03-OCT-11,02-OCT-11,Peter,,en,75.98.19.140,les.johnson@sympatico.ca,13480574,000000120291694,1,1,"Solve the problem; not tell me it was an issue with my firewall or virus protection software. It turned out to be a setting in the Sympatico account.",4
260597,03-OCT-11,02-OCT-11,Mauricio,,en,69.159.69.25,awacwa@sympatico.ca,13476942,000000120281436,1,3,"I am abe to receive, send etc.,however the format has changed and I am not at all satisfied. I liked the old format much better and want it back. please.",3
260598,03-OCT-11,30-SEP-11,Robert,,en,69.157.48.207,richard.hurtubise@sympatico.ca,13463408,000000120238920,5,4,,4
260599,03-OCT-11,02-OCT-11,Moses,,en,70.26.48.173,cgamble@sympatico.ca,13477562,000000120286108,5,5,,5
260600,03-OCT-11,01-OCT-11,El Hadji,,en,70.50.130.232,sheardsazio@sympatico.ca,13474904,000000120264132,2,2,I was told that the internet would be cancleed as of October 1.  In fact it was not effective until the following day. That day I was on hold for about 20 minutes.,1
260601,03-OCT-11,02-OCT-11,Hayett,,en,184.145.210.233,antonio3333@sympatico.ca,13476836,000000120280413,5,5,"Hayett, the agent was awesome.  She answered all my questions, was patient, professional and did a great job of helping me.",5
260602,03-OCT-11,02-OCT-11,Swathik,,en,70.49.107.181,abrown007@sympatico.ca,13476506,000000120289581,5,5,It was very well done.  The person was very helpful and patient with me and solved my problem.,5
260603,03-OCT-11,02-OCT-11,Sowmya,,en,74.14.33.44,jane.mcdonald@sympatico.ca,13479588,000000120281550,5,5,,5
260604,03-OCT-11,02-OCT-11,Ricardo,,en,70.55.41.189,gkd35@sympatico.ca,13478988,000000120286366,5,5,"Nothing-Ricardo was patient, professional and knew his job. ",5
260605,03-OCT-11,02-OCT-11,Luis,,en,69.156.98.56,janet.coppold@sympatico.ca,13479590,000000120284710,5,5,"Less time ""on hold""",5
260606,03-OCT-11,02-OCT-11,Edwin,,en,70.26.12.252,pendletonhousewrights@sympatico.ca,13482232,000000120284402,5,5,,4
260607,03-OCT-11,02-OCT-11,Sudheer,,en,74.198.164.147,phatzis@sympatico.ca,13482300,000000120291478,5,5,,4
260608,03-OCT-11,01-OCT-11,Imen,,fr,65.92.251.121,bernard.scott004@sympatico.ca,13467596,000000120272428,3,2,"trouver le vrai problème , soit une boîte de messages trop pleine...ce qui a été fait le lendemain matin à mon 2ième appel par Mehdi",5
260609,03-OCT-11,02-OCT-11,Ines,,fr,69.158.128.155,moni.co@sympatico.ca,13481610,000000120286182,5,4,Tout s'est parfaitement déroulé,5
260610,03-OCT-11,02-OCT-11,Sarry,,fr,67.70.132.158,michelbeauchamp@bell.net,13481388,000000120289532,3,2,,4
260611,03-OCT-11,02-OCT-11,John,,en,69.158.87.231,mbodn@sympatico.ca,13481224,000000120287127,5,5,"
same answer as above",5
260612,29-SEP-11,28-SEP-11,Oscar,,en,184.144.71.114,tachy-a@sympatico.ca,13437921,000000120190678,4,4,,4
261081,30-SEP-11,29-SEP-11,Radhia,,fr,174.93.226.201,beaufort@sympatico.ca,13440654,000000120212596,2,2,"La préposée ne me laissait pas terminer  mes explications, elle s'excusait de m'interrompre mais m'interrompait quand même et au lieu d'essayer de vraiment m'aider elle a voulu me vendre un service dont je n'avais pas besoin finalement c'est en lui parlant que je me suis rendue compte moi-même de la solution à mon problème. En plus elle a remis en question le fait que j'ai fait installé internet à une nouvelle adresse le 14 septembre alors que je fais débrancher le service à mon adresse actuelle en octobre, ce au lieu de faire une demande de déménagement.À mon avis ça ne la concerne pas si je veux avoir le service 1 mois plus tôt à la nouvelle adresse, son commentaire n'était pas du tout pertinent. Il fut un temps (très lointain)où appeler au SAC était rassurant, maintenant c'est  comme jouer à la roulette parfois il arrive qu'on tombe sur quelqu'un de très compétent mais c'est bien souvent le contraire et je ne crois pas qu'il s'agisse de la seule responsbilité de l'employé mais bien du manque de formation offerte par l'employeur...

 ",
261082,30-SEP-11,29-SEP-11,Radhia,,fr,70.53.138.24,amigos@bell.net,13440042,000000120227023,5,4,,4
261083,30-SEP-11,29-SEP-11,Anne-Marie,,en,70.48.59.247,j.legendre@sympatico.ca,13444780,000000120222750,5,5,Nothing to suggest.  Thanks.,5
261084,30-SEP-11,29-SEP-11,Marco,,en,184.144.31.215,iclapham@sympatico.ca,13444634,000000120228566,4,4,,4
261085,30-SEP-11,29-SEP-11,Jean-Philippe,,en,69.157.73.35,mcl_906@sympatico.ca,13447756,000000120226219,4,4,not sure anything at my end...problem seemed to be resolved,4
261086,30-SEP-11,29-SEP-11,Ahmed,,fr,69.157.134.174,virginie.gaudreault@sympatico.ca,13452256,000000120224383,3,3,"Ce n'est pas la faute du conseiller actuel, mais comme à toutes les fois qu'on appelle chez vous et qu'on fait des modifications su niveau de la facturation, on a des mauvaises surprises. Sans qu'on m'avise, je suis passée de 20 Go de téléchargement à 5 Go. Je comprends que ce n'est plus disponible, mais quand on prend la peine de vérifier par plusieurs fois si notre service changera de quelle que façon que ce soit et qu'on nous dit que non...je m'attends sincèrement que tout reste pareil. Je pense que vous changez trop souvent vos produits et cela a pour effet de mêler vos employés...la question est de savoir si c'est volontaire de votre part??? J'ai hâte de voir si d'autres mauvaises surprises m'attendront lorsque je recevrai ma facture! De toute façon, c'est la crainte que tout le monde que je connaisse a avec votre entreprise...",
261087,30-SEP-11,28-SEP-11,Imran,,en,174.95.226.140,carla.hehner@sympatico.ca,13427302,000000120188430,5,3,,5
261088,30-SEP-11,28-SEP-11,Walter,,en,174.95.226.140,carla.hehner@sympatico.ca,13427304,000000120197698,5,5,,5
261089,30-SEP-11,29-SEP-11,Karim,,fr,67.68.174.165,michelsirois69@sympatico.ca,13448012,000000120231232,4,1,"Les conseillers ont été très courtois et ont vraiment essayé de régler mon problème. CEPENDANT, comme les ""serveurs"" de Bell changent SANS PRÉAVIS les conditions d'utilisation du courriel sortant (SMTP), je me suis retrouvé à ""perdre"" de l'information depuis le 20 septembre. Votre agent a bien tenté de m'aider mais la situation étant complexe, la solution n'a pu être implantée dans un délai raisonnable (45 minutes). Votre changement de serveurs du printemps et les ajustements du 20 septembre me forcent à regarder du coté Vidéotron. Too bad.",3
261090,30-SEP-11,06-SEP-11,Hema,,en,184.144.129.114,daneillee@sympatico.ca,13147386,000000119682330,4,4,,4
261091,30-SEP-11,29-SEP-11,Yosimar,,en,69.158.160.165,jan.atkinson.hall@sympatico.ca,13444928,000000120222211,5,5,Can't think of a thing!!!,5
261092,30-SEP-11,29-SEP-11,Fida,,fr,70.55.208.28,taissiraref@sympatico.ca,13451616,000000120219302,5,5,"Avoir du personnel comme celle qui m'a servi ""FIDA"".",5
261093,30-SEP-11,29-SEP-11,Naveed,,en,70.30.89.226,allykat@sympatico.ca,13439970,000000120217955,5,5,,5
261094,30-SEP-11,27-SEP-11,Sarah,,en,65.95.51.190,rayhilda623@sympatico.ca,13422116,000000120162114,5,5,,5
261095,30-SEP-11,29-SEP-11,Rayeesa,,en,76.64.149.141,g.jpendlebury@bell.net,13443658,000000120216354,5,5,Sorry I mixed up the two surveys.This is in answer to the second survey.  The second one with Ivor was excellent as he sorted out the problem in minutes,5
261096,30-SEP-11,29-SEP-11,Venkatesh,,en,216.254.195.195,d.hodgkinson@sympatico.ca,13442034,000000120225600,5,5,CSR was great.  He didn't feed any corporate BS.  He answered my questions directly and promptly.,4
261097,30-SEP-11,26-SEP-11,Andrew,,en,206.53.144.162,cstigress1@sympatico.ca,13398289,000000120138137,5,5,Nothing service was awesome,5
261098,30-SEP-11,26-SEP-11,Maria,,en,174.93.163.119,gilles.desjardins3@sympatico.ca,13400528,000000120135871,1,1,"This morning September 30th my problem was resolved by Emily. However, other members of your team Case# 120090040 did not help at all. They promised me a resolution in 72 hours and a week later I had to call for a third time. That is when Emily (bless her) resolved my e-mail problem. Congratulate Emily because I was just about to jump ship to videotron.",3
261099,30-SEP-11,29-SEP-11,Kevin,,en,174.92.35.122,mapurtell@sympatico.ca,13447288,000000120222812,5,5,not a thing,5
261100,30-SEP-11,28-SEP-11,Padala,,en,174.92.48.49,gkl@sympatico.ca,13429968,000000120207421,5,5,"I can't think of anything.
The service rep was efficient & polite.",4
261101,30-SEP-11,29-SEP-11,Arun,,en,65.94.107.111,ryork@sympatico.ca,13450452,000000120234779,5,5,none,5
261102,30-SEP-11,29-SEP-11,V.v.,,en,65.93.134.116,f.j.geng@sympatico.ca,13443268,000000120225854,4,5,,5
261103,30-SEP-11,29-SEP-11,Clarisse,,fr,70.53.205.27,rb.houde@sympatico.ca,13449772,000000120224702,3,4,,4
261104,30-SEP-11,28-SEP-11,Ajay,,en,70.52.146.130,cliffcollins@bell.net,13427746,000000120198489,4,4,,5
261105,30-SEP-11,29-SEP-11,Manel,,fr,65.94.162.190,carrier.real@bell.net,13441370,000000120228052,4,5,,4
261106,30-SEP-11,29-SEP-11,Abir,,fr,65.94.162.190,carrier.real@bell.net,13441372,000000120227714,4,5,,5
261107,30-SEP-11,29-SEP-11,Juliio,,en,70.54.150.218,J.thrush@bell.net,13439378,000000120236338,5,5,,5
261108,30-SEP-11,29-SEP-11,Asir raja,,en,70.24.89.20,mjhandy@sympatico.ca,13448148,000000120220897,3,3,"Understood earlier that the problem was fairly complex and at Sympatico's end, rather than wasting time asking a lot of questions about all the things I may have done wrong.  ",3
261109,30-SEP-11,29-SEP-11,Aymen,,fr,70.26.206.253,ma_cadet@bell.net,13447174,000000120233858,5,5,"tout a été fait,merci!!",3
261110,30-SEP-11,29-SEP-11,Tyler,,en,184.144.107.209,nchawla@sympatico.ca,13448638,000000120226061,3,3,,4
261111,30-SEP-11,29-SEP-11,Rebecca,,en,216.209.111.96,valerie.garde@sympatico.ca,13452100,000000120219770,4,4,,4
261112,30-SEP-11,29-SEP-11,Jason,,en,216.209.111.96,valerie.garde@sympatico.ca,13452102,000000120221715,5,5,,5
261607,30-SEP-11,29-SEP-11,Mary ruksana,,en,70.26.46.141,rob-maycollins@sympatico.ca,13450090,000000120225921,2,1,"Inquire more about the settings on my computer, try to check out the dropped connection to the internet in a more systematic fashion, by going through a checklist, inquire more about my software, or other questions.  As of today, the situation was not resolved after all, and I still get a dropped internet connection every time the telephone is picked up and used, or when I answer the phone.",2
261608,30-SEP-11,29-SEP-11,David,,en,24.57.255.80,sanko@sympatico.ca,13450638,000000120221613,1,2,Do not put people on hold for so long...,1
261609,01-OCT-11,30-SEP-11,David,,en,216.46.154.199,jandd53@sympatico.ca,13458454,000000120240698,3,3,"the girl i talked to was very nice was leaving bell because of price had to rent modem etc, now that we have 3 other providers for internet and two for phone service you lowered the price i pay but i had to call and tell you i was leaving before anything was done. now that we have another phone option i am still not in love with bell i hate that they seem to charge what they can get away with and now want to put a cap on internet service for canadians we used to be one of the top countries for internet now we are near the bottom because bell does not like competition and wants to be a monopoly even though the price to myself is lower now i still may switch because of the bell mentallity i do hope someone reads this and i havenot wasted my time here i know i will likely see my bill from you creap up again and if i do i will be gone for sure i do not want to have to call in to negociate all the time the other company we can go to now is tcc and people around here have been sure changing to them and are very pleased with the service a smaller company better pricing and more personable service",3
261610,01-OCT-11,30-SEP-11,Murali,,en,74.14.118.164,skip.m@sympatico.ca,13464536,000000120237778,3,4,"Speak better english, he was hard to understand sometimes, but he meant well.
and attitude was good.",5
261611,01-OCT-11,30-SEP-11,Walim,,fr,67.68.91.237,marie-claire.legar@sympatico.ca,13460912,000000120250207,5,4,L'agent a été courtois et efficace. Il a réglé le problème rapidement. Je suis très satisfaite du service. Merci!,5
261612,01-OCT-11,30-SEP-11,Jamie,,en,174.89.192.73,stacybremner@bell.net,13464766,000000120261769,5,5,,5
261613,01-OCT-11,30-SEP-11,Patricia,,en,76.66.86.239,joseeray@bell.net,13459170,000000120255780,5,5,,4
261614,01-OCT-11,30-SEP-11,Manuel,,en,65.95.207.81,al.virani@sympatico.ca,13453344,000000120238823,5,5,"I believe that the rep told me his name was Alex.  He was very professional & knowledgeable.  Unfortunately, the prior call (approx 3:00am) was hindles very poorly by a lady.  Her management are to blame.  Teach your employees how to address valued clients.",4
261615,01-OCT-11,30-SEP-11,Eduardo,,en,70.24.4.185,sheila_james@bell.net,13464396,000000120259450,5,5,"nothing, all was fine",5
261616,01-OCT-11,30-SEP-11,Med Wacef,,fr,65.92.220.240,bp.b@sympatico.ca,13454478,000000120254462,5,5,,1
261617,01-OCT-11,29-SEP-11,Thitola,,en,74.15.46.181,lpatenaude@sympatico.ca,13446940,000000120236753,3,2,"This girl just ended up answering my call due to the Khanna not returning me call when she said - this girl looked at my file & said that it was recorded there was a technician now scheduled to come out to my area to check the wiring.  She apologised for Khanna not calling me back, but I told her that it wasn't up to her to apologise for someone elses actions.  I explained to this girl that I had waited approximately 45 minutes for Khanna to call me back & she didn't, that's why I called back, as I wanted to go to bed.  I went to bed, then someone, not sure who, maybe Khanna called me back after I was in bed sleeping at 10:57 pm - I was not happy.  Are these people in the same time zone as me????   I always put off calling in when I have problems, because the majority of the time, you can't understand the service person at the other end, which makes it difficult & as you can see I do not seem to have very good service.  Not happy with service at all.",1
261618,01-OCT-11,28-SEP-11,Sajid,,en,174.94.24.142,rstrickland@sympatico.ca,13436602,000000120201187,5,5,,4
261619,01-OCT-11,30-SEP-11,Mario,,en,174.92.111.144,scbythelake@sympatico.ca,13464172,000000120243798,2,3,I would like to speak with someone from Canada. I call Bell and get people from all over the world giving me incorrect information.,1
261620,01-OCT-11,30-SEP-11,Victor Gabriel,,en,70.48.56.126,rbryant52@sympatico.ca,13463282,000000120241410,5,5,,5
261621,01-OCT-11,30-SEP-11,Sharadha,,en,70.27.99.213,mrbigs@sympatico.ca,13461842,000000120238968,5,5,,5
261622,01-OCT-11,30-SEP-11,Larissa,,en,74.14.96.83,rdillard@sympatico.ca,13463292,000000120243094,5,3,"The tech support person was GREAT.  Truth is the problem I called about happens often after heavy rains, and it just goes away after things dry out a bit.  This actually happened WHILE I was on the call!  Nothing was done by Bell to solve this issue.  As a matter of fact, after the rain returned yesterday evening, after a couple of hours of hard rain the internet stopped working AGAIN.  The rain stopped in the night and by this morning it is back on and fine.  SO, the issue was not actually resolved by the call, BUT the agent was great!  ",4
261623,01-OCT-11,30-SEP-11,Martin,,en,70.29.121.145,thandrews@sympatico.ca,13465250,000000120240859,5,5,Teach the workers to speak directly into the telephone mouth piece. This will help hard of hearing persons like myself.,5
261624,01-OCT-11,30-SEP-11,Imran,,en,184.147.114.145,clace@sympatico.ca,13455194,000000120258020,3,1,Solved my problem.,3
261625,01-OCT-11,30-SEP-11,Med Wacef,,fr,50.100.137.51,avalanche.mi@sympatico.ca,13453954,000000120252149,5,5,"J'ai parlé à Jane concernant les 3 services et à Yousseff pour pouvoir accéder à mon iPad et j'ai été très satisfaite des réponses que tous les deux m'ont fourni. Comme on le dit souvent, l'employé peut faire la différence. ",5
261626,01-OCT-11,30-SEP-11,Duncan,,en,174.89.168.152,david.krakovsky@sympatico.ca,13455702,000000120251091,5,5,,4
261627,01-OCT-11,28-SEP-11,Harjeeth,,en,70.29.46.204,sfoley_772@sympatico.ca,13437084,000000120195215,5,5,,5
261628,01-OCT-11,30-SEP-11,Paul,,fr,184.145.219.192,lthibault7@sympatico.ca,13460434,000000120261563,5,5,"cette as resoulu mon probleme correctement , tre bonne expérience, ordinateur , tandis que l,autre , n,as pas été capable lui , as fait sa dans , quel minute , paul , , tres bon travail , tres bon employer , ",5
261629,01-OCT-11,29-SEP-11,Marwa,,fr,69.156.66.167,jacpau@sympatico.ca,13444850,000000120215103,4,3,je n'avais toujours pas accès à ma boIte de réception ce matin j'ai communiqué de nouveau avec un agent et tout est réglé Champion!,5
261630,01-OCT-11,29-SEP-11,Makram,,fr,69.156.66.167,jacpau@sympatico.ca,13444852,000000120213236,5,3,"avoir accès à ma boîte de réception aujourd'hui j'ai contacté un agent et tout est réglé Merci beaucoup tr;es bon service",5
262083,01-OCT-11,30-SEP-11,Med Nabil,,fr,70.53.142.82,marcnic@sympatico.ca,13460852,000000120241763,5,5,non,5
262084,01-OCT-11,29-SEP-11,Timothy,,en,76.64.149.111,ghobson@sympatico.ca,13443922,000000120230020,4,4,offer more deals for all aspecys of our service,4
262085,01-OCT-11,30-SEP-11,Hector,,en,70.26.31.185,ijobst@sympatico.ca,13458088,000000120240209,5,4,I cant think anything at this monent,5
262086,01-OCT-11,30-SEP-11,Dheeraj,,en,69.159.13.181,dinda@bell.net,13456046,000000120246272,4,4,,4
262087,01-OCT-11,30-SEP-11,Cyra,,en,70.30.91.23,strangis@sympatico.ca,13464916,000000120248822,5,5,,4
262088,01-OCT-11,30-SEP-11,Lahouari,,fr,67.70.102.210,marcp1960@sympatico.ca,13460864,000000120244152,,1,"Cela fait un mois exactement que mon modem doit être échangé et que le service à la clientèle me semble me prendre pour un client chialeux et cela je n,accepte pas . c'est pourquoi que si je ne recois pas mon nouveau modem cet semaine c'est-à-dire d'ici le 05 octobre 2011 je me verrai de résilier mon service avec Bell.",
262089,01-OCT-11,29-SEP-11,Alisia,,en,70.26.119.150,joan.richardson@bell.net,13445506,000000120219797,,,"This messages was sent to JOAN Richardson,   wife of JOHN Richardson.   I am unable to complete this survey.
  ",2
262090,01-OCT-11,30-SEP-11,Clarisse,,en,76.70.42.213,blanchardj@bell.net,13454386,000000120253648,3,1,Change your rules about not changing the primary main email account address.,
262091,01-OCT-11,30-SEP-11,Sana,,fr,174.91.253.177,suzane@sympatico.ca,13464988,000000120241866,5,5,"Tout s,est bien déroulé et rapidement",5
262092,01-OCT-11,30-SEP-11,Clarisse,,fr,67.68.179.223,ducro70@sympatico.ca,13456364,000000120249576,4,2,,4
262093,01-OCT-11,30-SEP-11,Erick,,en,184.144.105.207,mlordly@sympatico.ca,13461672,000000120257652,3,3,,3
262094,01-OCT-11,28-SEP-11,Amine,,fr,41.230.37.184,rousseau.valerie@bell.net,13436554,000000120210060,5,5,,5
262095,01-OCT-11,29-SEP-11,Amine,,fr,41.230.37.184,nathalie.longpre@bell.net,13448606,000000120227860,5,5,,5
262096,01-OCT-11,29-SEP-11,Mihai,,en,70.30.147.128,aussiedog@sympatico.ca,13440470,000000120235698,1,1,"After 30min. on phone the call was disconnected and no one phoned me back. Your rep. had me on hold while they looked at an HP site for answers.  I had already done that and had asked for help re. YOUR BELL modem, not help with the printer. The reason I believed it was a modem issue is because your technical service person had just replaced the modem, I had not made any other changes to my computer or printer and that's exactly when my printer stopped printing wirelessly.  When I asked your rep. to put me through to someone with good knowledge of your modem I was put on hold for perhaps 10 minutes, the line went busy and then the call was disconnected.  I waited 5 minutes for her to call back because I knew she had my number but there was no call back.  ",
262097,01-OCT-11,30-SEP-11,Hema,,en,70.26.134.75,aub40@sympatico.ca,13453934,000000120249868,3,4,"sHE SAID IT WOULD TAKE  2 BUSINESS DAYS TO RECEIVE PART, WHICH MEANT FRIDAY TO tUESDAY WITH NO INTERTNET; HOWEVER I DID RECEIVE IT THE NEXT DAY (EXCELLENT SERVICE). NEED TO BE MORE CONSISTANT INTERMS OF EXPECTATION OF DELIEVERY.",5
262098,01-OCT-11,22-SEP-11,Noureddine,,fr,70.49.62.40,pierrette.joly078@sympatico.ca,13362158,000000120072927,5,5,,5
262099,01-OCT-11,08-SEP-11,Evangeline,,en,65.94.107.188,bill.roe@sympatico.ca,13176586,000000119735623,5,4,At the moment I cannot think of anything.,5
262100,01-OCT-11,30-SEP-11,Sonia,,fr,69.159.161.228,j_r.tremblay@sympatico.ca,13458316,000000120248903,3,2,Apparemment le trouble était à mon domicile ....,4
262101,01-OCT-11,30-SEP-11,Jeremy,,en,174.91.124.228,marionhoran8@sympatico.ca,13460988,000000120254190,1,1,To treat me as a loyal & valued customer!  To have solved the issue as be responsible as a company!,
262102,01-OCT-11,30-SEP-11,Mohamed,,fr,70.48.143.236,jean586@sympatico.ca,13458610,000000120258340,5,5,,5
262103,01-OCT-11,23-SEP-11,Med Amine,,fr,76.68.164.28,chris56@sympatico.ca,13368148,000000120100529,5,5,,5
262104,01-OCT-11,29-SEP-11,Gerardo,,en,70.55.0.153,m.panich@sympatico.ca,13447140,000000120232559,5,5,"To my surprise, this was one of the few good experiences I have had with Bell.",3
262105,01-OCT-11,30-SEP-11,Bry,,en,70.27.76.20,ikozlov@bell.net,13458090,000000120258027,2,2,,3
262106,01-OCT-11,30-SEP-11,Victoria,,en,174.89.120.84,bev.nickoloff@sympatico.ca,13454288,000000120248956,3,2,"THE BOTTOM LINE IS THAT SINCE I HAVE BEEN SWITCHED TO THE NEW AND IMPROVED FIBRE OPTIC NETWORK???? INTERNET ACCESS HAS BEEN SLOWER, VERY UNPREDICTABLE AND FRUSTRATING. I KNOW COLLEAGUES AND FRIENDS ARE HAVING SIMILAR PROBLEMS. PLEASE LET ME KNOW WHAT IS GOING ON? I WORK FROM HOME AND I NEED DEPENDABLE ACCESS TO A GOOD NETWORK.",3
262107,01-OCT-11,30-SEP-11,Arbi,,fr,69.159.98.147,martinest-arnaud@sympatico.ca,13461080,000000120244563,5,5,,5
262108,01-OCT-11,29-SEP-11,Naim,,fr,174.93.241.65,flaplante1@bell.net,13443430,000000120234726,4,5,"rien, tout a été correct",5
262109,01-OCT-11,26-SEP-11,Aswathy,,en,70.29.140.78,yvonnes@bell.net,13410746,000000120140313,4,4,everything was handled efficiently...no problem,5
262110,01-OCT-11,30-SEP-11,Gautham,,en,50.101.220.96,chev19572@sympatico.ca,13455050,000000120237877,4,4, not kept me waiting so long,3
262111,01-OCT-11,28-SEP-11,Luis,,en,67.71.4.79,richard.boehme@sympatico.ca,13436172,000000120200700,2,2,"In the process of setting up an email address for my wife to use on a separate computer, I ended up denied access to my own mail. This has now been rectified after two ""chat sessions"". However, my wife's email address seems to be out in etherland somewhere and we are unable to access it.",4
262112,01-OCT-11,30-SEP-11,Chenrup,,en,70.26.45.19,wanian@sympatico.ca,13465914,000000120251899,5,5,tell me there would be no charge for the article you will be sending I have been a customer for a long time.,3
262113,01-OCT-11,30-SEP-11,Charles Darwin,,en,70.49.239.142,thericherf@sympatico.ca,13465300,000000120248816,2,2,"you should be able to verify information that was given in previous phone calls. give dates of when changes will be put into effect. I don't feel very confident that changes and promotions I was promised will actually come into realization.  The rep I spoke to on this call couldn't seem to pull up a record or verify things. He said I would have to wait until the next billing period, then if necessary, the could look for the recording and see what had been promised. Two months to put changes into effect, seems like an unusually long time",3
262114,01-OCT-11,30-SEP-11,Charles,,en,74.14.129.6,djdwyre@sympatico.ca,13456074,000000120252042,4,4,,4
262115,01-OCT-11,30-SEP-11,Umesh,,en,70.51.88.176,dr.luv@sympatico.ca,13456284,000000120250462,4,4,,4
262116,01-OCT-11,24-SEP-11,Heithem,,en,174.94.3.14,Gene.walcott@bell.net,13379110,000000120113603,5,5,,5
262117,01-OCT-11,30-SEP-11,Jewelle,,en,69.157.151.148,aserranillo06@sympatico.ca,13453872,000000120244064,5,5,,5
262118,01-OCT-11,30-SEP-11,Max,,en,70.53.31.119,dpcook@sympatico.ca,13456274,000000120238747,5,5,nothing,5
262119,01-OCT-11,30-SEP-11,Chris,,en,70.27.188.60,Shirley.Heeds@sympatico.ca,13453074,000000120242316,4,5,,5
260613,29-SEP-11,28-SEP-11,Peter,,en,174.88.242.11,violetkhtu@sympatico.ca,13438606,000000120211069,4,4,"He did not know why I typed my correct password and bell kept on saying that it was incorrect. I had to change to a new password. I had my password written down in a file with the date that I changed it.

 This has happened several times during a few years' period.

 Last night, I was sending out emails with no problem. Then suddenly I was asked to type in my password to acquire access to the server. I typed in the correct passsword and each time Bell's reply is that the password is incorrect. I was very upset.

I was thinking may be someone wants to access my email and computer and change my password without my knowledge. 

The last time with the password problem was 2011 Feb 7. The server asked me to type in the password and I did. The reply was incorrect all the time. So I phoned Bell for technical help. That was the time I had to change my password to "" foksukjin"", my mother's name.
 
On 2011 Sept 28, last night, the same thing happened again. The connection was fine. Then suddenly I was asked to type in my password and said it was incorrect.

I think something funny is going on. Someone wants to access my email or use my computer for other reasons.

I have a security software to protect my computer. It seems that it is not enough.  

See if you can give me a good reason why the computer of the server did not recognize my own correct password.

I am very upset.This has happened several times to me.

I may want to change my internet server.

Thank you for your reply to this complaint.

Violet",2
260614,29-SEP-11,28-SEP-11,Lahouari,,fr,67.68.121.203,michelyrobitaille@sympatico.ca,13434102,000000120204962,2,1,,4
260615,29-SEP-11,28-SEP-11,Nancy,,en,67.71.9.180,petermelaniehenderson@sympatico.ca,13435374,000000120195827,3,3,,4
260616,29-SEP-11,21-SEP-11,Karen,,fr,74.14.85.230,col-mar@bell.net,13340218,000000120032586,5,5,"Rien du tout ,toute c'est deroule comme je le voulais.Merci",4
260617,29-SEP-11,28-SEP-11,Omar,,en,70.27.239.60,lillian-waynehogan@sympatico.ca,13432790,000000120190302,5,5,nil,5
260618,29-SEP-11,28-SEP-11,Amine,,fr,69.156.16.169,j.dumoulin@sympatico.ca,13430792,000000120207267,4,5,,4
260619,29-SEP-11,28-SEP-11,Victoria,,en,70.24.199.6,kitjo@sympatico.ca,13432304,000000120203286,3,2,"Although I appreciate the fact that Victoria tried to resolve my problem (she seems quite competent), I did not appreciate the fact that she was somewhat impatient and arrogant in her demeanor. To be fair, she did refer my case to another department when she was unable to resolve it herself. ",3
260620,29-SEP-11,28-SEP-11,Chuck,,en,70.50.219.102,jademone@bell.net,13430904,000000120204233,5,5,Shorter wait time for someone to answer call.While waiting for a tech the music is fine but the message about waiting cuts in way too often and is definitely more annoying than either the waiting or the music itself.,4
260621,29-SEP-11,26-SEP-11,Kevin,,fr,69.156.213.161,manon02@sympatico.ca,13404442,000000120144529,4,4,,5
260622,29-SEP-11,28-SEP-11,Melvin,,en,184.148.187.133,lee.barton@sympatico.ca,13432670,000000120204785,3,4,"Once the problem was identified, the resolution was very quick and very courteously handled.  However, during the discovery process, I discovered that legitimate mail was being sent to my hotmail trash box, all of a sudden, with no direction on my part.  It was myself who identified the problem and suggested the solution.  That solution was put in place immediately.  So far so good, but I would suggest that if/when you change security settings your subscribers should have input. ",4
260623,29-SEP-11,28-SEP-11,Zishan,,en,70.54.103.226,tony.martire020@sympatico.ca,13438276,000000120187978,3,3,,2
260624,29-SEP-11,28-SEP-11,Zishan,,en,70.54.103.226,tony.martire020@sympatico.ca,13438274,000000120188067,3,3,,2
260625,29-SEP-11,28-SEP-11,Nouha,,fr,65.92.249.130,ve2jdy@bell.net,13438532,000000120196178,5,5,,4
260626,29-SEP-11,28-SEP-11,Fatma Sawcen,,fr,74.15.227.121,lyne.brasseur@sympatico.ca,13433166,000000120188113,1,1,,1
260627,29-SEP-11,28-SEP-11,Erika,,en,184.147.42.81,tankertk@bell.net,13437948,000000120187804,3,3,What your empoyee offers should stand the 1st time and not make me call in another 3 times to get it right!,4
260628,29-SEP-11,28-SEP-11,Anna marie,,en,76.68.106.80,gsalvatore@sympatico.ca,13430146,000000120187449,4,4,,5
260629,29-SEP-11,28-SEP-11,Karen,,en,65.95.40.85,s.ungar@bell.net,13436742,000000120190168,5,5,"The nigh before we spent an hour an a half with Edgar from El Salvador. He could not solve it. He said that Bell will get back to me in 48-72 hours that concerned me. The next morning Karen got it, also from El Salvador. Yesterday a follow-up call came from Bell that I appreciated.",5
260630,29-SEP-11,26-SEP-11,Shyam,,en,50.100.52.14,dcameron46@sympatico.ca,13398622,000000120156824,5,5,,5
260631,29-SEP-11,25-SEP-11,Med nejib,,fr,70.48.118.126,nicoqc698@sympatico.ca,13392974,000000120131624,1,1,"réglé mon probleme et app sur mon cell et non pas a la maison,surtout quand 
ca fait 2 fois que je le dit de pas app a la maison,car je travail,etes vous capable de reglé le probleme ,SVP.",1
260632,30-SEP-11,28-SEP-11,Liz,,en,70.53.118.132,pobee@sympatico.ca,13435548,000000120193905,5,5,,5
260633,30-SEP-11,29-SEP-11,Serina,,en,184.145.64.112,jharris000@sympatico.ca,13431378,000000120211532,5,4,,4
260634,30-SEP-11,29-SEP-11,Rodrigues,,en,64.229.95.42,vera.todd@sympatico.ca,13452160,000000120235652,5,4,At times I had difficulty hearing what he had to say. I had to have him repeat what he was sayimg.,5
260635,30-SEP-11,29-SEP-11,Rym,,fr,74.14.211.188,jrpiergagne@sympatico.ca,13445832,000000120223867,3,1,"Premierement,lorsqu'on contacte le no 310-7873 et qu'on choisit l'option internet,on nous demande de decrire le problème.lorsquOn a terminé,la personne nous informe qu'elle n'est pas technicienne et qu'elle va décrire le probleme à un technicien.Perte de temps,car elle n'a pas comprit et on doit tout recommencer.
Ecouter ce que le client dit,conserver sa patience et ne pas le traiter comme un enfant.
En passant,j'ai souligné au techn que le soir on ne peut joindre le service internet.L'option 4 nous dit que les bureau sont fermés.Elle m'a dit que l'option internet était pourtant ouverte.Elle devait informer ses supérieurs.
J'ai une question qui est restée sans réponse concernant le fonctionnement de mon routeur SSID Bell 685 ",2
260636,30-SEP-11,22-SEP-11,Omer Ahmed,,fr,70.31.225.202,l.marchessault@sympatico.ca,13359126,000000120078196,3,2,"L'engorgement de messages  dans ma boite de courriels, plus de 85, étaient toujours là. Votre technicien m'a dit qu'il avait bloqué le nom de la personne .
J,ai cru que cela avait solutionné, mais paas vraiment comme je l'ai constaté le lendemain.",4
260637,29-SEP-11,28-SEP-11,Jacques,,fr,174.95.124.45,guymarineau1@sympatico.ca,13430214,000000120188901,5,5,,5
260638,29-SEP-11,26-SEP-11,Mauricio,,fr,174.88.247.81,l128@sympatico.ca,13403386,000000120136475,4,4,,4
260639,29-SEP-11,28-SEP-11,Shoiab,,en,76.69.92.176,a_stirpe@sympatico.ca,13425618,000000120208931,4,4,,5
261113,29-SEP-11,28-SEP-11,Robbie,,en,70.27.24.117,cliveelaine@sympatico.ca,13427748,000000120187492,4,4,"This was a good experience. Unfortunately I have had other good experiences on the phone, but what got confirmed on the phone never happened in reality. I started out on July 6, confirming an internet contract for the same rate as the last year. It did not happen in my billing. I confirmed it a couple of other times by phone and again it did not happen on my bill. Frustrating. I will definitely be investigating a new internet provider next year. I have had difficulty with Bell on my phone and my internet service this year and I don't need that hastle. There are lots of choices out there and I think I may have to move on. That makes me sad but your poor service is forcing me in that direction.
Elaine Good ",2
261114,02-OCT-11,22-SEP-11,Celina,,en,69.159.44.46,nelson.beveridge@sympatico.ca,13361372,000000120064755,3,1,"On June 27, 2011 a Bell Technician converted my television feed from Bell Condo ExpressVu TV (operating via Bell Telephone copper wire), to Bell HD Condo Satellite TV (operating via a Condo roof dish). The ExpressVu box, which contained an internal Internet modem, was replaced with a 9241 PVR unit, and a separate external 2701 HG modem. 

At the same time, an additional new internal apartment phone cable, using Cat-5 cable, was connected at the Bell connection point. This was intended to supplement the original telephone cable which is operational on only 2 wires of the 4 in the cable. 

There was no intention of changing the single Bell telephone telephone connection with a single allocated telephone number. 

Unfortunately, it appears that internally to Bell, a second telephone number for a second internet connection was instituted, which was never used, along with corresponding internal Bell paperwork. 

At the time, the installation technician advised me to contact Bell, to emphasise that there was no second internet connection. This I did, but it apparently did not register. 

Since June 27, there have been interminable and excessive telephone calls to and fro attempting to correct sundry issues which arose, ranging from phantom accounts and disconnected internet service, through delivery of a replacement modem which was a duplicate of the one supplied on June 27. This all has been a great waste of time for Bell, as well as my own, and is still in process of continuing. 

It would appear that Bell internal procedures could use some improvement, as detailed above.",4
261115,02-OCT-11,30-SEP-11,Susy,,en,67.68.15.244,tpanchuk@bell.net,13465500,000000120261145,5,5,"Nothing, eveyrthing was handled to my complete satisfaction.  Service representative very helpful and polite.",5
261116,02-OCT-11,01-OCT-11,Lucas,,en,174.92.122.44,dfinn@sympatico.ca,13468962,000000120264364,4,3,,4
261117,02-OCT-11,27-SEP-11,Simon,,fr,70.26.238.203,cesar.matta@sympatico.ca,13413122,000000120182260,4,4,rien,5
261118,02-OCT-11,01-OCT-11,Jean-Philippe,,en,65.95.133.90,dgough@sympatico.ca,13468974,000000120278520,4,4,,4
261119,02-OCT-11,01-OCT-11,Mohamed,,fr,70.48.93.63,nancybeaudet@sympatico.ca,13473154,000000120273962,5,5,"Les techniciens avec qui j'ai eu des contacts sont très connaissants, bien formés par Bell, polis, etc.. bref, je n'ai que des félicitations a vous faire.  Merci pour ce service précieux.",5
261120,02-OCT-11,01-OCT-11,Abid,,en,70.50.217.87,1265joyce@sympatico.ca,13466418,000000120279263,1,1,"- have the call center in Canada to avoid difficult communications, no  service person showing up at the appointed time and losing customers like me",1
261121,02-OCT-11,01-OCT-11,Nandhini,,en,174.89.59.190,marcela.uribe@sympatico.ca,13472288,000000120269728,2,1,Have better prepared people on the technical help line,3
261122,02-OCT-11,28-SEP-11,Robert,,en,70.54.28.230,wcfamily3@sympatico.ca,13438728,000000120209443,5,5,,5
261123,02-OCT-11,01-OCT-11,David,,en,70.26.36.124,georgeba@bell.net,13469906,000000120264868,5,5,,5
261124,02-OCT-11,01-OCT-11,Kota,,en,70.51.88.106,danjones@sympatico.ca,13468698,000000120275998,5,5,,5
261125,02-OCT-11,01-OCT-11,Marouen,,fr,70.29.244.133,rita.tremblay10@sympatico.ca,13474290,000000120270298,5,5,,5
261126,02-OCT-11,28-SEP-11,Mohamed,,en,69.158.177.179,dmacrae@bell.net,13428652,000000120201019,4,4,,4
261127,02-OCT-11,30-SEP-11,Kishore,,en,76.65.16.164,n.buchanan@sympatico.ca,13461962,000000120261537,1,1,"The Bell agent was unable to successfully reset the email account password.  I was told the ""tool"" was not workimg.  This call too way too long and the agent had me on hold for most of it

I had to call back the next day and was satisfied with the service I received.  The password was successfully reset

How the agnet handled this first call aside, if it was indeed the ""tool"" Bell should find some more reliable systems.

Regards... Neil",2
261128,02-OCT-11,26-SEP-11,Neha,,en,70.31.94.163,s.fleury@sympatico.ca,13408096,000000120152316,5,5,,5
261129,02-OCT-11,25-SEP-11,Shakeel,,en,76.68.90.170,d.yule@sympatico.ca,13389670,000000120129953,3,3,"YOU ARE WORKING HARD TO HELP MAKE A 
YOUR CUSTOMERS SATISFIED, ALTHOUGH
i BELIEVE IT IS VERY HARD TO HELP EVERYONE, WITH ALL THE PROBLEMS THAT
DEVELOP EACH DAY, IT IS HARD, YOU ARE
ALSO WORKING TO KEEP UP WITH ALL THE NEW
TECHNOLOGY.
THANK YOU AGAIN FOR ALL YOUR HELP
Donna Yule
",5
261130,02-OCT-11,23-SEP-11,Stacey,,en,76.65.15.114,julian.rivera007@sympatico.ca,13372510,000000120081385,5,4,,5
261131,02-OCT-11,01-OCT-11,Adarsh,,en,184.146.71.40,jpacey@sympatico.ca,13471166,000000120276829,4,4,"i have spent over a week daily with various reps and unfortunately it took this occaision for someone to tell me that i needed to call microsoft  the previous rep changed the platform for outlook which caused me to loose valuable personal folders whichis unaceptable especially considering he could have given me the microsf number insteading of making things worst  this rep was honest and very helpful too bad i lost a week over someone who didn;t know hwat he was doing ",2
261132,02-OCT-11,29-SEP-11,Bradley,,fr,70.30.150.196,jlgmr@sympatico.ca,13445426,000000120236895,4,4,Rien c'était parfait. Merci,4
261133,02-OCT-11,29-SEP-11,Rod,,en,70.31.93.46,dave.bowman@bell.net,13442244,000000120218037,5,5,The tech that arrived to do the repair was great.,4
261134,02-OCT-11,29-SEP-11,Troy,,en,50.101.152.22,jcellington@sympatico.ca,13445046,000000120220826,3,,I wish that the staff didn't have to put you on hold 4 or 5 times when you just wanted to move and downgrade your service.,3
261135,02-OCT-11,01-OCT-11,Luc,,fr,70.30.253.228,cercles4@sympatico.ca,13468172,000000120276929,5,2,"Je suis inquiète car mon problème de connection d'anti-virus n'est toujours pas réglé et j'ai absolument besoin de naviguer pour mes travaux de doctorat.  Luc m'a confirmé ce que m'avait aussi dit Wissem, à savoir que c'est un problème interne de délai lié au changement de mon 'forfait complet' de service de sécurité à un 'forfait avancé'. Luc m'a suggéré de téléphoner aujourd'hui au soutien technique pour savoir où est rendu le processus. Merci à Luc qui a été courtois et a fait ce qu'il pouvait dans les circonstances.",4
261631,29-SEP-11,22-SEP-11,Mohamed,,en,76.67.9.247,peter.hendrick@sympatico.ca,13362026,000000120077204,4,4,Less time waiting on the phone to get to a service representative and ultimately to book a service call.,3
261632,29-SEP-11,28-SEP-11,Pascal,,fr,70.52.105.53,mariodelisle@sympatico.ca,13433592,000000120206221,3,1,"j.ai demander de remettre la protection antivirus,coupe feu et les autres .cela fait 24 heures et il n.y a rien de fait.je crois que je me suis fait arnaquer ",2
261633,29-SEP-11,27-SEP-11,Benazir,,en,65.93.196.23,e.narejko@sympatico.ca,13414730,000000120180201,5,5,,5
261634,29-SEP-11,25-SEP-11,Mohamed Khalil,,fr,70.50.0.58,sylvie-larouche@sympatico.ca,13394404,000000120128245,4,4,"CONFIRMER LE TOUT PAR ÉCRIT AVANT L'INSTALLATION, C'EST CE QUE J'AVAIS DEMANDÉ",4
261635,29-SEP-11,28-SEP-11,Armando,,en,174.88.82.55,susancadorin@bell.net,13437792,000000120187375,4,4,nothink,5
261636,29-SEP-11,28-SEP-11,Chad,,en,76.67.113.36,pauldavies@sympatico.ca,13435256,000000120187642,5,4,every thing was fine,4
261637,29-SEP-11,27-SEP-11,Oscar Ernesto,,en,70.50.190.58,djames7@sympatico.ca,13414382,000000120162546,5,5,,5
261638,29-SEP-11,28-SEP-11,Samuel,,en,74.15.230.176,bpapp@sympatico.ca,13427014,000000120203246,5,5,,2
261639,29-SEP-11,28-SEP-11,Srinivasan,,en,65.92.206.30,pshelp@sympatico.ca,13435660,000000120191970,5,5,,4
261640,29-SEP-11,28-SEP-11,Juan,,en,174.92.69.151,lakeveiw142@bell.net,13432552,000000120187682,5,5,"very happy with juan,s assistance.very professional, knowledgable and patience.",5
261641,29-SEP-11,26-SEP-11,Catherine,,en,207.219.69.145,j.mcdonnell@sympatico.ca,13401512,000000120140145,1,1,,1
261642,29-SEP-11,24-SEP-11,Karla,,en,70.54.2.47,clark.moffatt@sympatico.ca,13380780,000000120107717,3,3,See separate survey response on related call - I would have been happier if support staff could have upped my download speed to close to 6mbps as suggested in the internet performance plan promotional material.,4
261643,29-SEP-11,15-SEP-11,Adel,,fr,174.95.245.86,pindimafuta@sympatico.ca,13271737,000000119910248,5,4,je suis totalement satisfait.,5
261644,29-SEP-11,24-SEP-11,Aquiles,,en,174.92.70.34,drkaty@sympatico.ca,13381574,000000120115878,3,4,,4
261645,29-SEP-11,28-SEP-11,Alisia,,en,184.151.63.165,karin6@sympatico.ca,13432096,000000120205549,4,2,Better access to previous services,4
261646,30-SEP-11,26-SEP-11,Samantha,,en,70.51.109.204,cdanard@sympatico.ca,13397676,000000120142128,1,1,"Told me that the problem was a broken cable (by construction machinery). I was told there were no problems in my neighbourhood, only my phone/internet was out & that a serviceman would be at my house on Thursday & if it was my fault it would cost $87.50. When I saw a Bell truck around 8:30pm in Unionville with lites flashing & asked if there was a problem that was when I was told the truth. So 7 hrs spent worrying what was wrong.  ",
261647,30-SEP-11,29-SEP-11,David,,en,74.15.96.124,glovrn@sympatico.ca,13444038,000000120226119,4,5,Accent of technician somewhat hard to understand,5
261648,30-SEP-11,29-SEP-11,Anis,,fr,76.64.249.170,lavoiec1@bell.net,13446550,000000120232716,5,5,,4
261649,30-SEP-11,29-SEP-11,Slah,,fr,67.68.197.72,jj8326@sympatico.ca,13445384,000000120231791,5,5,,5
261650,30-SEP-11,29-SEP-11,Alex,,en,174.89.157.226,jrgoode@sympatico.ca,13445822,000000120234235,4,4,Nothing .. all was well,4
261651,30-SEP-11,29-SEP-11,Alvaro,,en,74.14.103.53,patcoulis@sympatico.ca,13449080,000000120236067,5,5,"stop messing up with your service to begin with.  Often, annually, the email send/receive process fails.",
261652,30-SEP-11,29-SEP-11,Hency,,en,65.95.11.157,edpeer@sympatico.ca,13442970,000000120233183,1,1,speak to an agent that I could understand..had so much trouble wirh English..I cut my call short,2
261653,30-SEP-11,29-SEP-11,Adam,,en,174.91.5.87,rstanlick@sympatico.ca,13450378,000000120215981,5,5,,5
261654,30-SEP-11,29-SEP-11,Will,,en,208.124.228.106,jimmyd77@bell.net,13445365,000000120233040,5,4,,5
261655,30-SEP-11,29-SEP-11,Hakim,,fr,65.94.162.39,pradroy@sympatico.ca,13449508,000000120226973,5,5,,5
261656,30-SEP-11,29-SEP-11,Maxamed,,en,174.91.223.44,gailmontgomery@sympatico.ca,13443726,000000120222017,5,5,"Everything was great the people who
assist me are always so patient
I know very little about PC's and I
appreciate their help.",5
261657,30-SEP-11,29-SEP-11,Taha,,fr,65.92.38.204,sylvainleger@sympatico.ca,13451538,000000120225433,5,5,"rien. Votre conseiller est exactement ce qu'un client recherche : professionnalisme, courtoisie, et un bon sens de l'humour. Je souhaite que vous adressiez un bon mot à Taha. Il le mérite fort bien.",5
261658,30-SEP-11,29-SEP-11,Nouha,,fr,174.92.243.69,jleduc@sympatico.ca,13445422,000000120215301,4,4,,4
261659,30-SEP-11,29-SEP-11,Martin,,en,184.145.109.110,s.linda@sympatico.ca,13450476,000000120212365,1,1,,1
261660,30-SEP-11,29-SEP-11,Gregorio,,en,184.145.109.110,s.linda@sympatico.ca,13450478,000000120229282,5,5,,3
261661,30-SEP-11,29-SEP-11,George,,en,64.231.93.204,zyg@sympatico.ca,13452794,000000120219658,4,4,"please advise of promotions and better descriptions of charges when you bill people with charges would be helpful...being upfront with all of the little fees, and now that a competing company has laid new fibre-optic lines in our subdivision you should be more competative with your pricing.  I hear that you get basic tv with internet service..thank you",4
261662,30-SEP-11,21-SEP-11,Ali,,fr,70.27.238.233,sorros55@bell.net,13349962,000000120029263,1,,vous feriez mieux de respecter vous engagements aupres de vos clients et ne pas modifier leurs comptes ( le contrat tacite) a leur insu.,1
261663,30-SEP-11,29-SEP-11,Hatem,,fr,76.65.131.31,lizzylou@sympatico.ca,13446824,000000120235575,1,2,"I asked to be served in English but was given a French-speaking rep. He clearly became frustrated when I didn't have a cable he said came with the modem. I finally ""solved"" the problem--no internet connection, by simply plugging and re-plugging the modem. ",2
261664,30-SEP-11,29-SEP-11,Afef,,fr,209.5.96.122,swoolverton@bell.net,13451516,000000120224465,1,,je crois que la personne a qui j'ai parle n'avait pas beaucoup d'experience tout etait tres long et tres laborieux ,2
261665,30-SEP-11,29-SEP-11,Vijay,,en,70.51.122.93,pgale@sympatico.ca,13449324,000000120216039,3,3,"I have a MacBook Air and a technical question about sending a fax: if the computer (no built-in modem) is connected directly to the Gateway modem (supplied by Bell/Sympatico) via an ethernet cable, would connecting the two components, in effect, provide the computer with a modem connected directly to the telephone outlet?. I was not sure that the technician I spoke with really had an answer to my question. I have tried other sources and have not yet received a definitive answer.  This is not a problem, but is it something for Bell/Sympatico to consider?",5
261666,30-SEP-11,29-SEP-11,Stephen,,en,70.30.24.236,wcondie@sympatico.ca,13452394,000000120213683,5,5,,5
261667,30-SEP-11,29-SEP-11,Juan,,en,69.157.44.55,mjnodrog@sympatico.ca,13448156,000000120213153,4,4,call was not about  our internet service but inquiring about charges for our cell phone while travelling,5
261668,30-SEP-11,24-SEP-11,Siddiqui,,en,180.151.86.156,dcomeau@sympatico.ca,13381170,000000120111652,5,5,,5
262120,01-OCT-11,30-SEP-11,Kishore,,en,184.144.105.207,mlordly@sympatico.ca,13461670,000000120256452,2,1,,3
262121,01-OCT-11,30-SEP-11,Maria,,en,216.208.50.127,vgunn@sympatico.ca,13465738,000000120241961,4,4,,4
262122,01-OCT-11,30-SEP-11,Sajid,,en,76.67.126.18,wmacdonald@bell.net,13466076,000000120240031,5,5,If I had beeen informed the e-mail where the hacker was from?Even the Area would have been helpful.,5
262123,01-OCT-11,30-SEP-11,Juliio,,en,174.93.9.121,kmlackie@sympatico.ca,13459678,000000120242151,2,2,,2
262124,01-OCT-11,29-SEP-11,Tarek,,fr,184.148.249.38,henlu@sympatico.ca,13444422,000000120226059,2,4,"Samedi, le 1er octobre 2011

J'aurais aimé avoir un interlocuteur qui parle et comprend le français. Dès le début, je n'ai même pas reconnu mon nom quand Tarek l'a prononcé.  Vraiment, la communication a été très difficile.  Surtout pour le langage informatique, c'est IMPORTANT qu'on se comprenne.

Lucie Pinsonneault Dufour",3
262125,01-OCT-11,30-SEP-11,Samuel,,fr,70.26.242.43,vezinamorin@sympatico.ca,13465732,000000120261913,5,4,La personne qui m à répondu est Samuel de ottawa. Très bon service.  Huguette,5
262126,01-OCT-11,30-SEP-11,Stephane,,fr,70.26.232.190,krystmo@sympatico.ca,13459730,000000120241607,5,5,,4
262127,01-OCT-11,26-SEP-11,Henry,,en,184.146.75.61,ted.faulknor@sympatico.ca,13409538,000000120156228,4,4,As a senior I had a degree of difficulty when I was required to alternate the modem plug in with where it plugs into the wall. I assume this was done to make sure that it was connected correctly but would have preferred to just plug and unplug each end instead.,3
262128,01-OCT-11,30-SEP-11,Saadullah,,en,69.156.153.131,port59@sympatico.ca,13463026,000000120250124,5,5,,5
262129,01-OCT-11,29-SEP-11,Justine,,en,70.49.217.246,sascha12@sympatico.ca,13450666,000000120219508,5,5,"Nothing I can think of. My call was handled promptly. Justine was very knowledgeable, efficient and personable.",5
262130,01-OCT-11,29-SEP-11,Aymen,,fr,50.100.131.64,pierre.rpa@sympatico.ca,13449390,000000120233529,4,5,,5
262131,01-OCT-11,19-SEP-11,Sarra,,fr,70.26.198.231,jeanpierremarie@sympatico.ca,13312508,000000119988524,5,5,Ne pas me vendre un produit Fibe qui n'existe pas et réduire mes factures que je paie pour un service de qualité irrégulière.  ,
262132,01-OCT-11,28-SEP-11,Hassiba,,fr,174.88.227.171,marie.vania@sympatico.ca,13433556,000000120188301,4,4,"Bonjour,
Le service a été trés courtois, compréhensif avec les petits problémes que j'ai eu avec mon internet.  Pour moi l'essentiel a été fait, Merci, Marie Vania",4
262133,01-OCT-11,22-SEP-11,Nejla,,fr,174.93.148.45,rejeanne-carignan@bell.net,13362686,000000120054314,5,5,je suis satisfaite ,4
262134,01-OCT-11,29-SEP-11,Gloria,,en,70.49.237.186,whiteduck@sympatico.ca,13452446,000000120234903,5,5,nothing,5
262135,01-OCT-11,24-SEP-11,Mohammed,,en,70.29.94.211,gfarstad@sympatico.ca,13382300,000000120110413,5,5,,5
262136,01-OCT-11,30-SEP-11,Tyler,,en,184.146.78.125,robinson24@sympatico.ca,13463606,000000120261689,3,,"My sccheduled appointments for a new modem(25 model that needs a tech guy to install) was cancelled four times before it was done, and I was down internet connection for most of the time (faulty power coming into the house), which was over 6 days.  Two of the appointments were cancelled without a phone call to rebook, I had to call to find out.     I have since called customer service twice, left messages both times and received no reply",1
262137,01-OCT-11,26-SEP-11,Ronald,,en,76.64.208.225,paullois@bell.net,13406486,000000120152941,5,5,,4
262138,01-OCT-11,28-SEP-11,Krutthiga,,en,70.49.242.191,cathybisnette@sympatico.ca,13427400,000000120201686,3,3,it is very difficult to understand some of the operators with their accents.,3
262139,01-OCT-11,28-SEP-11,Tyrone,,en,70.51.110.65,ftarascio@sympatico.ca,13429626,000000120198970,4,4,All went very well for me,5
262140,01-OCT-11,30-SEP-11,Sabha,,en,70.53.94.75,busybee-auntb@sympatico.ca,13454624,000000120254553,4,4,The lady I was speaking with was very polite and tried very hard.  Her accent was a little difficult to understand. Had her voice been clearer I am sure I would not have had as much difficulty.  She had to ask for assistance to answer my inquiry but did so in a very polite way.  It wads not a usual inquiry.,5
262141,01-OCT-11,30-SEP-11,Dilip,,en,74.12.117.55,bhleroux@sympatico.ca,13454322,000000120254441,5,5,Nothing. Great support and very patient with customer,5
262142,01-OCT-11,30-SEP-11,Basho,,en,69.158.13.32,gawadly@sympatico.ca,13457262,000000120259940,4,4,"Just get more computer savvy my self, you guys have been very good to me.  Thank you!",4
262143,01-OCT-11,30-SEP-11,Ashwini,,en,174.88.32.7,manjul.sultan062@sympatico.ca,13460772,000000120259298,5,4,,4
262144,02-OCT-11,29-SEP-11,Hssen,,fr,184.145.152.238,andree_gagnon@sympatico.ca,13440116,000000120236134,3,3,,5
262145,02-OCT-11,30-SEP-11,Radhika,,en,70.24.91.173,jouko905@sympatico.ca,13459194,000000120246586,4,4,,5
262146,02-OCT-11,29-SEP-11,James,,en,70.24.148.168,thefargs@sympatico.ca,13451778,000000120224242,2,1,"I did not call about my ""internet service"".  I called to express my displeasure about receiving telemarketing calls from Bell where the reps do not speak English clearly and to recommend to Bell that they should have these calls originate in Canada and not offshore.  I am not the only Bell customer who feels this way.  Bell should have a designated phone number for their customers to call to receive customer service within Canada.  For your info I am unable to use Bell TV where I reside in a condo and use Cogeco whose customer service reps are here in Canada.  As a hearing impaired person this is much better for me. ",2
262147,02-OCT-11,01-OCT-11,Cesar,,en,70.27.168.51,dblav@sympatico.ca,13468810,000000120263491,4,4,,4
262148,02-OCT-11,01-OCT-11,Genevieve-Marie,,fr,64.228.84.77,laitram1@sympatico.ca,13471670,000000120277432,4,5,Avoir des conseillés qui proviennent de notre Pays ``le canada`` et qui s'expriment très bien le français.,4
262149,02-OCT-11,30-SEP-11,Jessica,,en,70.49.14.222,johncorcoran@bell.net,13459069,000000120252310,5,5,,4
262150,02-OCT-11,01-OCT-11,Porushotham,,en,64.229.41.250,neal.ecord@sympatico.ca,13473228,000000120270365,5,5,,4
262151,02-OCT-11,01-OCT-11,Radhika,,en,70.54.11.204,cedar@sympatico.ca,13468168,000000120275056,4,5,Nothing,5
262152,02-OCT-11,01-OCT-11,Johanna,,en,70.51.251.216,dessunset@sympatico.ca,13468954,000000120276775,4,4,no,4
262153,02-OCT-11,01-OCT-11,David,,en,174.92.67.241,biffandbetty@sympatico.ca,13467666,000000120277431,5,5,nothing at this time,5
262154,02-OCT-11,01-OCT-11,Abbey,,en,184.144.16.124,kyle.edwards@sympatico.ca,13471600,000000120273994,4,3,"The representative was not able toconfirm that my current package would not change in thefuture.
",4
262155,02-OCT-11,01-OCT-11,Khan,,en,70.29.5.230,m1_evans@sympatico.ca,13472156,000000120273178,4,4,,4
262156,02-OCT-11,01-OCT-11,Reuben,,en,74.14.87.95,ereardon@sympatico.ca,13469430,000000120274261,5,5,,5
262157,02-OCT-11,01-OCT-11,Achref Badii,,fr,76.71.224.198,i.d.afontaine@sympatico.ca,13470402,000000120268644,5,4,rien,5
262158,02-OCT-11,01-OCT-11,Carlos,,en,174.95.110.58,jgrimm@sympatico.ca,13470874,000000120265734,5,4,Sound of the telephon not allways clear. ,4
260640,29-SEP-11,28-SEP-11,Edward,,en,64.231.119.113,johnharris_629@sympatico.ca,13431700,000000120192392,5,4,Send Edward every time that I have trouble. He was the best.,
260641,29-SEP-11,28-SEP-11,Reuben,,en,69.156.126.120,jaymie.brown@sympatico.ca,13431068,000000120199061,4,4,,5
260642,29-SEP-11,28-SEP-11,Shoiab,,en,76.67.200.130,jean-louise@sympatico.ca,13431160,000000120209849,5,4,All O.K.,5
260643,29-SEP-11,28-SEP-11,Karen,,en,70.27.127.162,old_oaks@sympatico.ca,13434976,000000120199982,5,4,"

connection with the worker in South America was a bit fuzzy connection",4
260644,29-SEP-11,28-SEP-11,Oussama,,fr,64.228.80.253,juliedrolet1030@sympatico.ca,13431938,000000120189749,5,5,"Pour la première fois de ma vie satisfaite du service Bell, ça vaut la peine d'en parler, mais je ne suis pas rendu à le recommander encore",3
260645,29-SEP-11,27-SEP-11,Perumalla,,en,70.50.130.143,teebar@sympatico.ca,13424114,000000120165918,4,4,,4
260646,29-SEP-11,28-SEP-11,Robert,,en,184.148.183.73,bobby.mac@sympatico.ca,13426940,000000120193949,5,5,,5
260647,29-SEP-11,28-SEP-11,Ajay,,en,69.156.58.77,evariste.t@sympatico.ca,13429262,000000120202252,5,5,,4
260648,29-SEP-11,27-SEP-11,Alfredo,,en,69.158.51.24,ebenjamin@sympatico.ca,13414760,000000120184554,4,4,,3
260649,29-SEP-11,27-SEP-11,Iris,,en,70.51.156.63,sydot@sympatico.ca,13423920,000000120168158,5,4,Excellent & friendly service !__very helpful!,5
260650,29-SEP-11,25-SEP-11,Asly,,en,76.70.90.245,arid@sympatico.ca,13388832,000000120127318,3,1,"
There seems to be a dependency on Microsoft & the follow up by Bell on my problem was slow.",3
260651,29-SEP-11,28-SEP-11,Anna marie,,en,174.89.27.35,mtokhy@sympatico.ca,13434514,000000120191685,1,1,I wanted to take advantage of the 2 years of bell tv free but was told I was not elegible because I already had phone and internet with bell. I most likely will switch to cogeco.,1
260652,29-SEP-11,22-SEP-11,Nebgha,,fr,132.204.72.88,abcharett@sympatico.ca,13352070,000000120054698,5,4,,4
260653,29-SEP-11,28-SEP-11,Yves,,en,206.47.249.246,ivonnegomez@bell.net,13430780,000000120196584,5,4,Better train your front line agents that are outsourced .the agent from the test center put me on hold for 10 mins til I gave up and called again . ,4
260654,29-SEP-11,27-SEP-11,Tathiana,,en,67.70.21.239,drenzetti@bell.net,13414624,000000120176356,3,2,"Iwas helped to connect to bell internet, however I was not given enough instructions or advice waht else to do. such as reconfigure my printers & networking.",3
260655,29-SEP-11,28-SEP-11,Salvador,,en,174.94.46.104,ajose.mut@sympatico.ca,13425830,000000120198069,4,5,Listen to the customer more closely.  Sometimes they know what they are talking about. ,5
260656,29-SEP-11,28-SEP-11,Mustapha,,fr,70.55.210.161,autosportmartinroy@sympatico.ca,13426436,000000120209011,1,1,Résoudre le problème!,1
260657,29-SEP-11,27-SEP-11,Simon,,fr,174.94.126.159,jpgamache@sympatico.ca,13417738,000000120183118,3,1,"me redonner mon service internet, qui ne fut rétabli qu'aujourd'hui le 29 sept.",
260658,29-SEP-11,22-SEP-11,Gerardo,,en,174.89.110.111,bev.ki@sympatico.ca,13353258,000000120076960,5,5,everything was fine.,5
260659,29-SEP-11,28-SEP-11,Aymen,,fr,174.95.249.191,yvond56@sympatico.ca,13439088,000000120210976,4,3,cest ok,4
260660,29-SEP-11,28-SEP-11,Anis,,fr,174.95.249.191,yvond56@sympatico.ca,13439090,000000120205464,1,1,jeme suis fait mettre de cote na rien resolu sest depeche den finir vau plus vite ,1
260661,29-SEP-11,26-SEP-11,Nagender,,en,184.148.149.111,frankclayford@sympatico.ca,13400092,000000120135968,4,4,nOT SURE MY ENQUIRY AND PROBLEM WAS WELL TAKE CARE OF,5
260662,29-SEP-11,28-SEP-11,Khaoula,,fr,174.92.228.48,sylmar98@sympatico.ca,13437842,000000120199848,5,5,Rien de plus.,4
260663,29-SEP-11,28-SEP-11,Liza,,en,69.156.177.93,gwestover27@sympatico.ca,13430220,000000120209390,4,4,"The woman I spoke to on the phone was very helpful. Unfortunately, after we solved one problem, I ran into another problem which took a while to resolve. I appreciate your security checks and balances, but when a person forgets their email password and needs to reset their password, there must be a better, less frustrating, time consuming way via the computer. Eventually I had to make a phone call to get my email password reset by phone because I simply could not do it online. Very frustrating!!",4
260664,29-SEP-11,26-SEP-11,Asha,,en,74.14.33.87,marsali@sympatico.ca,13404696,000000120157021,5,5,,4
260665,29-SEP-11,28-SEP-11,Walter,,en,65.94.135.237,camarg@sympatico.ca,13427242,000000120198315,4,5,,4
260666,29-SEP-11,28-SEP-11,Haykel,,fr,174.88.161.58,phouvongsavann@sympatico.ca,13435430,000000120211182,5,5,,5
260667,29-SEP-11,27-SEP-11,Valerie,,en,65.92.95.36,kdpierson@sympatico.ca,13418122,000000120172161,1,1,"The technician was very polite and tried her best and advised that we would receive a technical response with in 24 hours.  THIS DID NOT HAPPEN!!!!!!
I WAS VERY ANNOYED!!!!",1
260668,29-SEP-11,28-SEP-11,Helmi,,fr,76.69.175.150,bousquet.fleury@sympatico.ca,13427012,000000120198526,4,4,,5
260669,29-SEP-11,08-SEP-11,Sarah,,en,174.92.105.16,s_p_williams@sympatico.ca,13186596,000000119742498,3,1,,2
260670,29-SEP-11,28-SEP-11,Hema,,en,69.156.109.63,billjudy.baker@sympatico.ca,13426842,000000120197355,5,5,"Your service representative was most knowledgable and very friendly and helpful.  I had been given a new computer and wanted to know what I needed to do to ste it up for wireless internet.  Your rep. was less than three minutes explaining all I needed to do to set it up and then wanted to wait on the line while I completed it.  Everything worked as she instructed me and I am very pleased.  I am 66 years old and often embarassed that I don't know more about computers.  Your representatives have always been most helpful and I am very pleased with Bell internet service.  I do not heve your representative's name but if it is on your records, kindly express my appreciation to her once again.  Thank you and have a great day.  Yours truly, Bill Baker, Petrolia.",5
260671,29-SEP-11,27-SEP-11,Jaime,,en,174.94.45.114,dengwan@bell.net,13414164,000000120180678,5,5,All Good!,5
260672,29-SEP-11,23-SEP-11,Steve,,en,184.144.0.196,lennieandjulie@sympatico.ca,13373276,000000120084222,,,"I spoke with a few people that day and the one that I was very disapointed with was the one named Jen. She was rude and would not listen to me, I tried to explain to her that I had done numerous troubleshooting steps and she would not listen. She told me that I needed to cop-operate with her. I was not rude or anything, I was frusterated because I had been dealing with this problem since September 1st. I will not give a negative on this survey because I do not know who this will impact, if I knew it was Jen then this would definantly be a DSAT.",2
260673,01-OCT-11,30-SEP-11,Mudilyar,,en,74.14.23.84,elenaschlanger@sympatico.ca,13456560,000000120255387,2,1,Tried harder as sane problem was resolved in past without escalating to second level and b having to wait 48 hours or longer as supposedly this level does not have 24 hr service & not Sunday's or possibly not Saturday. ,
260674,01-OCT-11,30-SEP-11,Eya,,fr,69.157.153.54,vgbelanger@bell.net,13465736,000000120241732,5,5,Rien d'autre,5
261136,02-OCT-11,30-SEP-11,Eliena,,en,70.49.231.132,lucillesmith89@sympatico.ca,13460472,000000120250259,5,5,"The reason to comment here (our only option), is to advise you of how happy and satisfied with the qualified and helpful this individual(serviceman) was. His name is Dan from Elliot Lake, he resides on Capillo Ave., here in Elliot Lake). Take note that he is the face that represents BELL, AND he should be recommended as employee of the year(if there is such a thing). You would be hard pressed to find others with the competent skills of this young man. We are happy Bell clients(all our services are from you) and we commend you for having such a resourceful helpful employee. THAT is one of the reason we stay with Bell, because of the service like this young man provided. He is a credit to your company and makes an outstanding service representative. you are certainly fortunate to have such a competent employee, who is the FACE of your business.  I'm certain you will benefit greatly because of his inter-personal and communication skills as well as his technical abilities.  Please advise his superiors and manager Kirk, of these comments should be on his performance files.
thanking you sincerely for your prompt service call...............Douglas and Lucille Smith from Elliot Lake",5
261137,02-OCT-11,01-OCT-11,Matthew,,en,74.15.243.144,deolgy@sympatico.ca,13468940,000000120277372,3,5,"Hello Bell,

I am happy with the fact that you have been able to solve the difficulty.  The reason that I did not rave about what you were able to accomplish is that it was only when I thought to test things out in spite of the fact that the promised visit of the tekcy didn't happen.  It wasn't until I made the effort to go on line that I discovered that the problem had been solved.  After all, I was told that there was an outside time limit of 72 hours and today is a Sunday, so I wasn't expecting anything to have happened.  Had there been a message on my answering machine to say that I should try going on line would have helped.I can see a waiting message, but I have no majic way of receiving FEEDLINGS that come from inanimate objects such as a non-functioning computer that just sits there, or here and hides its messages until I activate the machind.  It doesn't shout out at me , or touch me on the shoulder, you know.

Merci beaucoup, meseures.

Avez-vous un bo jour.  That is not Irish, you know. It is as close to French as I can get at the moment.  In translation it means, ""Thank You very much.  Have a good day.""

D.O.G.S. and in the event that you don't know what that means or stands for, It stands for De Ole' Guy Scott.  I happen to be 90 for a few more months before I become 91.",5
261138,02-OCT-11,30-SEP-11,Jose,,en,70.49.7.105,kinghors59@sympatico.ca,13459654,000000120245590,5,3,,5
261139,02-OCT-11,01-OCT-11,Edgar,,en,67.70.1.78,daversa@bell.net,13468744,000000120277080,5,5,,5
261140,02-OCT-11,01-OCT-11,Juan,,en,70.50.80.251,lakecouch@sympatico.ca,13471672,000000120271045,5,5,"can't think of one thing
recent experience was very satisfactory",4
261141,02-OCT-11,26-SEP-11,Asha,,en,184.148.111.173,golbazi@bell.net,13400656,000000120159164,3,2,"1) Bell Company should tell the truth about their system capabilities to customers.
2) Billing and account department should be patient in receiving due payments specially for on-line payments. this department has the most disturbing and non-professional customer service    
3)In overall I'm Not happy with Bell and at the first opportunity I will switch to another  honest provider with a good customer service  ",1
261142,02-OCT-11,30-SEP-11,Richard,,fr,76.69.181.193,benoit.landry3@sympatico.ca,13454220,000000120260061,4,4,,5
261143,02-OCT-11,01-OCT-11,Kathy,,en,70.26.106.48,dcdof3@bell.net,13468824,000000120277260,5,5,not @ this Time,5
261144,02-OCT-11,26-SEP-11,Steve,,en,70.29.22.32,djburt@sympatico.ca,13398918,000000120141339,5,4,I can't think of anything:)Keep up the good work. I receive many offers of less expensive services but I don't mind paying Bell more for the good  responses/service to my calls ,5
261145,02-OCT-11,28-SEP-11,Keerthi,,en,70.30.109.144,fred.troughton008@sympatico.ca,13429586,000000120209437,5,4,The volume level of the conversation was very low and I had to keep asking for a repeat of what was said.,5
261146,02-OCT-11,01-OCT-11,Yosimar,,en,70.54.15.188,jan222@bell.net,13470656,000000120263776,5,5,"Nothing. Yosimar was a excellent helper, you are lucky to have him helping customers.",5
261147,02-OCT-11,28-SEP-11,Ines,,fr,70.53.217.110,yves.laurin@sympatico.ca,13439072,000000120192707,2,1,,2
261148,02-OCT-11,08-SEP-11,Yathreb,,fr,76.64.27.25,martine121@sympatico.ca,13183640,000000119743538,2,2,"J'avais téléphoné et on m'a offert un autre vitesse Internet pour 4,00$ de plus, je recois mon compte et il y a 52.66$ de plus elle me dit que c'est l'achat du Modern. Je dis revenez moi avec mpn ancien service Internet elle me dit que ca me coute 25,00 de plus. Jamais persoone ne m'avait dit cela. de plus ce temps mon internet va très mal et cela me coute très cher",2
261149,02-OCT-11,26-SEP-11,Seshadri,,en,70.30.54.29,glennthompson@sympatico.ca,13400632,000000120143892,4,4,,5
261150,02-OCT-11,04-AUG-11,Srujana,,en,76.69.115.175,keithandlayne@bell.net,12806505,000000118954961,2,2,stop Kajiji,3
261151,02-OCT-11,01-OCT-11,Niyaz,,en,70.51.180.212,p_nobel@sympatico.ca,13473474,000000120264802,1,1,resolve problem,1
261152,02-OCT-11,01-OCT-11,Salvador,,en,74.12.186.42,prosser@sympatico.ca,13473894,000000120278948,5,5,nothing,5
261153,02-OCT-11,01-OCT-11,Reuben,,en,76.64.72.88,l.fluit@sympatico.ca,13471616,000000120263514,1,1,Send a tech back to fix it.,1
261154,02-OCT-11,01-OCT-11,Eddy,,en,70.50.222.196,clark.whitney@sympatico.ca,13468386,000000120277735,5,5,,4
261155,02-OCT-11,01-OCT-11,Hector,,en,65.93.136.206,gwb@sympatico.ca,13470162,000000120266194,5,4,,4
261156,02-OCT-11,01-OCT-11,David,,en,70.52.180.71,dcalisti@sympatico.ca,13468822,000000120266557,4,4,I would like to see Bell provide 24/7 response and service time to all customers. Resolving a problem in 2-4 days is only going to inconvenience paying customers who may decide to change ISP service providers. How quickly can Bell get their customers back inservice is the area which I believe will win most customers over.         Thank you,4
261157,02-OCT-11,28-SEP-11,Jacques,,fr,70.30.179.13,mcouturier.t@bell.net,13433904,000000120200653,3,4,rien    merci,4
261158,02-OCT-11,01-OCT-11,Cathrine,,en,70.49.174.164,al.stanbury@sympatico.ca,13466938,000000120271861,4,4,The support person knew her stuff but I had some difficulty understanding due to low volume level on her microphone.,5
261159,02-OCT-11,01-OCT-11,Methil,,en,67.193.197.129,sj.camilleri@sympatico.ca,13474974,000000120275051,5,5,"none, I am very satisfied by the service I received by your employee.
Thanks again",5
261160,02-OCT-11,01-OCT-11,Genevieve-Marie,,en,174.95.195.243,chrisandshelly@sympatico.ca,13468276,000000120278517,5,4,,4
261161,02-OCT-11,09-SEP-11,Asly,,en,74.15.102.47,jpilon13@bell.net,13194802,000000119764155,1,1,Recommend me to a better service provider,1
261162,02-OCT-11,01-OCT-11,Alfredo,,en,184.147.11.121,sandra.stevenson@sympatico.ca,13474678,000000120273775,5,5,,5
261669,29-SEP-11,28-SEP-11,Shakeel,,en,76.70.115.175,wmcgaughey@sympatico.ca,13438854,000000120210065,5,4,,5
261670,30-SEP-11,29-SEP-11,Max,,en,70.49.27.70,bwmorrison@sympatico.ca,13441170,000000120220300,4,4,,4
261671,30-SEP-11,29-SEP-11,Sonia,,fr,76.67.167.35,rolland.brodeur@sympatico.ca,13450222,000000120213073,2,1,Offrir aux clients qui renouvellent leur abonnement un tarif équivalent à celui des nouveaux abonnés surtout quand un client est déjà abonné à plusieurs services de Bell.,1
261672,30-SEP-11,29-SEP-11,Vijay,,en,76.69.25.182,ronsom@bell.net,13450260,000000120212116,5,5,"Nothing.  Abdul #722966 was the most helpful person that I have ever had help me at Bell.  The first person I spoke with earlier in the am referred me to contact Facebook.  I am extremely satisfied.
",5
261673,30-SEP-11,29-SEP-11,Cyra,,en,209.221.90.250,marney_77@sympatico.ca,13447492,000000120220804,4,2,Put a phone number on your internet site that can be used by everyone regardless of their phone system. Do not make me call multiple places to find out prices for the internet and the internet stick.,2
261674,30-SEP-11,29-SEP-11,Jean,,en,216.220.33.228,bruceheakes@sympatico.ca,13441102,000000120222810,5,5,"The service that I received was great. I did not like being transferred from department to department, but in the end, my bill was cut by almost half.  While I greatly appreciate this, I am somewhat disappointed that Bell did not contact me to do this.  I have been with Bell for 24 years.  It took me calling and thinking of switching to Primus to get this discount.  Rather than focus on getting back former customers, I would suggest that you concentrate on keeping your loyal ones.",3
261675,30-SEP-11,29-SEP-11,Diego,,en,204.187.76.9,kari.aubin@sympatico.ca,13446050,000000120218975,2,2,,
261676,30-SEP-11,29-SEP-11,Jean-Philippe,,en,76.64.134.251,ccmuscat@sympatico.ca,13441434,000000120228209,1,1,Give me a canadian esponder who knows how to deal with peole. Our culture Canadian is to serve the customer not dictate to him,1
261677,30-SEP-11,29-SEP-11,Lisa,,en,184.147.126.242,winnie.glinz@sympatico.ca,13452500,000000120225283,5,5,,4
261678,30-SEP-11,29-SEP-11,Stephan,,en,76.68.188.53,brousse@sympatico.ca,13441088,000000120224260,5,5,"I can't imagine what else Stephan/Bell could have done to improve the experience - help was administered immediately, with professionalism and the problem was solved.",5
261679,30-SEP-11,29-SEP-11,Abdelalim,,fr,76.67.194.107,belinda.mallette@sympatico.ca,13440684,000000120218759,4,4,,4
261680,30-SEP-11,29-SEP-11,Ganesh,,en,65.92.125.46,wise25@sympatico.ca,13452512,000000120211974,4,5,nothing really,5
261681,30-SEP-11,29-SEP-11,Hakim,,en,174.92.15.227,raymondcurrie@sympatico.ca,13449764,000000120233803,4,4,nothing,5
261682,30-SEP-11,29-SEP-11,Rachel,,en,70.54.96.59,jwilding@sympatico.ca,13445954,000000120229785,5,5,"nothing, really",5
261683,30-SEP-11,29-SEP-11,Andrew,,en,69.159.19.235,michael.borkovich@sympatico.ca,13447928,000000120225847,5,4,"The complaint I was calling about could not be resolved by the representative that originally answered the call.He put me on hold , then transferred me to Andrew,then I had to repeat the story again.
",3
261684,30-SEP-11,28-SEP-11,Adam,,en,70.50.53.71,eagleson.d@sympatico.ca,13428966,000000120195268,5,5,"Not sure, everthing was answered to my complete satisfaction,  Others could take a lesson.

I was pleased to talk to a representative that spoke English that one could understand. Unlike some others that come from India or ???

Please keep your people in CANADA, with good English Skills.

Dave Eagleson
",5
261685,30-SEP-11,29-SEP-11,Sarra,,fr,67.68.223.176,davi.gnon.d.p@sympatico.ca,13442254,000000120215828,5,4,,5
261686,30-SEP-11,29-SEP-11,Samuel,,en,69.158.113.129,rego@bell.net,13449852,000000120229563,5,3,Samuel could not help me with the intenet issue since our connectin is through phone line- and phone line was the problem.,5
261687,30-SEP-11,28-SEP-11,Brent,,en,174.92.49.206,davis.gibbons@sympatico.ca,13428328,000000120201844,5,4,Save me the time of going through the automated system when I know exactly what I need.,5
261688,30-SEP-11,28-SEP-11,Jamel,,fr,50.100.109.153,rej.courchesne@sympatico.ca,13436070,000000120205688,5,5,Le problème venait du router qui n'est pas un équipement bell. Le problème a été quand même résolu. Je ne sais pas par qui. Peut-être est-ce en fermant l'ordinateur,5
261689,30-SEP-11,29-SEP-11,Radhia,,fr,70.51.51.172,t.l.tang@sympatico.ca,13451588,000000120231551,5,5,,4
261690,30-SEP-11,29-SEP-11,Jordan,,en,70.51.129.82,mplanglois@sympatico.ca,13448360,000000120226627,5,5,The experience was very satisfactory.,5
261691,30-SEP-11,29-SEP-11,Simon,,fr,24.122.48.167,donaldedubois@sympatico.ca,13442712,000000120227207,5,5,,5
261692,30-SEP-11,29-SEP-11,Juan Carlos,,en,174.95.46.6,roymur7567@sympatico.ca,13450340,000000120214612,5,5,"MANY OF YOUR CONTACTS REQUIRE TRAINING IN THE ENGLISH LANGUAGE,,THEIR ACCENTS ARE SO THICK ONE CANNOT UNDERSTAND THEIR WORDS!!!
YOUR SUPERVISOR,MARTA, WHO TOOK OVER MY PROBLEM & SOLVED IT WAS FLUENT, KNOWLEDGEABLE &COURTEOUS!",5
261693,30-SEP-11,02-SEP-11,Sam,,fr,74.15.207.77,bunny54@bell.net,13092743,000000119619458,2,3,agir plus rapide san etre rappelez pour le problmeme initiale 5 jours dattendre sans voir acune credit sur les factures a tris reprise cette annee ,2
261694,30-SEP-11,29-SEP-11,Brent,,en,216.129.31.125,lptimmers@sympatico.ca,13446956,000000120225817,4,3,"Nothing. the guy helping me was great but I needed to plug my laptop in, in the house to reset passwords, but I had to go out and told him I would call back.",5
261695,30-SEP-11,29-SEP-11,Meriem,,fr,65.94.8.58,armando39@sympatico.ca,13440372,000000120216800,4,4,M'expliquer quelle a été la cause à l'origine du problème,5
261696,30-SEP-11,29-SEP-11,Eya,,fr,70.24.239.7,jean026@sympatico.ca,13445134,000000120226701,5,5,Rien,5
261697,01-OCT-11,30-SEP-11,Silvia,,en,65.93.150.88,rogp@sympatico.ca,13463662,000000120244154,2,2,Figured out what was wrong with my wireless connection,2
261698,01-OCT-11,28-SEP-11,Deepthi,,en,65.92.67.173,klmbmm@sympatico.ca,13432326,000000120191602,5,5,Nothing,5
261699,01-OCT-11,30-SEP-11,Fairin,,en,174.91.33.22,lhamel_46@sympatico.ca,13460082,000000120240008,5,5,At the moment I cannot think of anything.,5
261700,01-OCT-11,30-SEP-11,Ameer,,en,70.24.88.31,ericyang@sympatico.ca,13456686,000000120238253,5,5,"Bell should not suddenly need customer have to update their internet account and password.  It is difficult for some people to do it. It makes them feel internet not working. As a service provider, TERRIBLE.
",3
261701,01-OCT-11,30-SEP-11,Salvador,,en,69.156.58.168,terrytro@sympatico.ca,13465228,000000120250210,5,5,nothing,5
261702,01-OCT-11,30-SEP-11,Rodrigues,,en,184.148.148.232,b.matthews@sympatico.ca,13454008,000000120254887,5,4,,5
262159,02-OCT-11,28-SEP-11,Adel,,en,65.94.127.194,manc@sympatico.ca,13433390,000000120205059,4,4,,5
262160,02-OCT-11,01-OCT-11,Robert,,en,66.203.160.233,wardle2009@bell.net,13475976,000000120265124,1,3,"I SPENT OVER $12 IN CELL PHONE TIME TO CONTACT BELL ABOUT MY INTERNET.  I WAS CONTINUALLY PUT ON HOLD AND LEFT THERE.  I WAS ALSO CONTINUALLY SENT TO THE WRONG DEPARTMENT.  YOU SHOULD HAVE LIVE PEOPLE ANSWERING THESE CALLS SINCE YOU ARE OR AT LEAST WERE A COMMUNICATIONS COMPANY.  NO WONDER YOU'RE LOSING CUSTOMERS, AND I MAY BE ONE OF THEM SOON.",1
262161,02-OCT-11,01-OCT-11,Irving,,en,69.158.87.22,mterner10@bell.net,13473046,000000120263460,5,5,,5
262162,02-OCT-11,01-OCT-11,Vladimir,,fr,174.93.161.159,melaniepapillon@bell.net,13472618,000000120265699,5,5,,5
262163,02-OCT-11,24-SEP-11,Karla,,en,67.70.45.207,landry.brian@sympatico.ca,13384038,000000120109406,4,5,I asked her to change my user name that I see when connected to Bell. She had problems doing it so I asked her just to leave it the way it was. ,4
262164,02-OCT-11,01-OCT-11,Chad,,en,65.92.93.209,stephen.southwell@sympatico.ca,13475188,000000120269031,3,1,"Very hard to hear and it was like he was talking with another rep then talking to me
Not sure if he was new and in training.
",3
262165,02-OCT-11,01-OCT-11,Lobna,,fr,76.65.165.127,bgdt.dorval@sympatico.ca,13467650,000000120263857,5,4,"Cesser de me charger des frais de Modem par erreur à tous les deux mois.  Ce Modem là m'appartient, je l'ai acheté àà l'été 2010. Aussi, j'apprécierais que Bell ait le courage de répondre aux plaintes francophones des clients ici-même au Québec et qu'il cesse de transférérer cette responsabilité à de gentilles personnes assisent à l'autre bout du Monde (en Tunisie).  Quel manque de courage et quelle mauvaise gestion.",3
262166,02-OCT-11,01-OCT-11,Aleem,,en,70.55.140.169,dansey44@sympatico.ca,13468708,000000120263362,2,2,"I have had 3 techs here in the past couple of months. The first 'repaired"" 2 boxes on the outside walls of my apt. leading from the street. The second ""repaired"" one of those same outside boxes and disconnected an inside jack. The third ""repaired"" one of those same outside boxes and didn't check the jacks.
   The problem is less regular, but still persists. I have to arrange for another tech to come and do more ""repairs"".",2
262167,02-OCT-11,01-OCT-11,Amy,,en,174.91.173.139,kirkg@sympatico.ca,13471492,000000120272593,3,3,"Speed up the answering times,I waited the first time 20 min to talk to some one,he trasferred me to who knows where,I waited there 15 min then was disconnected,called again,waited 20 min then got a woman on line who was helpful.I know it was Saturday but the waiting times are crazy,other than that both people I finally got were both VERY helpful,you got good employees there",4
262168,02-OCT-11,01-OCT-11,Jose,,en,74.12.45.68,rickashall@sympatico.ca,13474276,000000120274108,5,4,"The service technician was very good; knowledgable, good English skills. The issue is a systematic one as I found out as a byproduct that Bell is replacing old modems. If there wasn't an issue I would not have known.",3
262169,02-OCT-11,01-OCT-11,Silvia,,en,174.95.218.93,terralta@sympatico.ca,13475482,000000120269862,4,4,The phone line with the Bell representatives kept on disconnecting but they always called back! We were pleased they always contacted us back.,4
262170,02-OCT-11,01-OCT-11,Armando,,en,67.70.40.230,lian_goodall@sympatico.ca,13471846,000000120266293,4,5,Make me confident that I was speaking to someone in Canada.,3
262171,02-OCT-11,27-SEP-11,Gilberto Jose,,en,174.91.2.165,leyser@sympatico.ca,13418722,000000120184525,4,5,nothing - he was very helpful,5
262172,02-OCT-11,30-SEP-11,William,,en,74.15.78.246,barry.newman@sympatico.ca,13454094,000000120256841,5,5,,5
262173,02-OCT-11,19-AUG-11,Marie,,fr,174.94.85.173,ldilalla@sympatico.ca,12954007,000000119283841,3,1,"The customer service rep was polite and gave me what I wanted but in the end, what he told me he was going to apply in terms of a discount, was not what actually got applied and will require me to call in again, which is very disappointing.",2
262174,02-OCT-11,01-OCT-11,Marcos,,en,174.94.8.142,sloppyjoe6967@bell.net,13475010,000000120274310,4,4,,4
262175,02-OCT-11,01-OCT-11,Walid,,fr,70.51.202.120,dominique.lizotte@sympatico.ca,13469130,000000120277791,5,5,Moins d'attente avant d'avoir un préposé en ligne,5
262176,02-OCT-11,01-OCT-11,Karen,,en,65.92.13.95,martomwit@bell.net,13472452,000000120270867,5,5,,5
262177,02-OCT-11,27-SEP-11,Venkatesh,,en,67.68.13.156,c.talbert@sympatico.ca,13412790,000000120179765,4,4,Told me what may have caused the experience of losing access to my service.,3
262178,02-OCT-11,01-OCT-11,Arjuman,,en,76.64.209.51,trbarile@sympatico.ca,13475674,000000120279281,4,4,,5
262179,02-OCT-11,01-OCT-11,Kanchumarthi,,en,69.158.48.8,turrin@sympatico.ca,13475724,000000120275171,2,2,fix the problem - and allow me to speak with someone from my own country.,2
262180,02-OCT-11,01-OCT-11,Wayne,,en,70.31.52.11,rjbdcrane@sympatico.ca,13474296,000000120266184,5,5,Nothing!,5
262181,02-OCT-11,01-OCT-11,Ajay,,en,76.65.78.64,gayle.schwartz@sympatico.ca,13469852,000000120271930,1,1,train tech support people to work with Mac computers regarding email settings,1
262182,02-OCT-11,01-OCT-11,Pamela,,en,65.92.209.171,erassaf@sympatico.ca,13469428,000000120264639,5,4,"The agent provided me with a reference number, in case I needed to contact Customer service again, but I would also have liked to receive a confirmation email that the changes were done, as a reference.",5
262183,02-OCT-11,29-SEP-11,Venkat,,en,50.101.88.168,derek.a.dowling@sympatico.ca,13442462,000000120230282,5,5,,4
262184,02-OCT-11,29-SEP-11,Jose,,en,65.94.124.147,mounibs@sympatico.ca,13448351,000000120222790,5,5,nothing,5
262185,02-OCT-11,01-OCT-11,Tyrone,,en,65.93.171.13,alperlach@sympatico.ca,13467048,000000120266548,1,1,Diagnose the problem and fix it,2
262186,02-OCT-11,28-SEP-11,Mir,,en,70.27.62.116,rapbrums@bell.net,13435898,000000120210713,4,5,,4
262187,02-OCT-11,01-OCT-11,Ridha,,fr,174.88.162.119,duncanjr@sympatico.ca,13469234,000000120276077,4,4,,4
262188,02-OCT-11,27-SEP-11,Ines,,en,70.53.213.229,benoit_perry@sympatico.ca,13412274,000000120161399,2,3,"Faster replacement of defective part.  Sending replacement parts by mail means I won't get them for up to 5 days, and in that time I no longer have access to the Internet.  I occasionally work at home and not having access to the Internet was very disruptive.  I would have liked to be able to pick up a replacement part somewhere (like a Bell Store).",2
262189,29-SEP-11,28-SEP-11,Kate,,en,74.14.158.205,barbb@bell.net,13426562,000000120192415,5,5,Nothing,4
262190,29-SEP-11,28-SEP-11,Rachel,,en,184.146.124.82,erskij@sympatico.ca,13429224,000000120206984,4,5,"During the wait-time, provide a pre-recorded message indicating what account information will be required for security purposes.",5
262191,29-SEP-11,28-SEP-11,Karingula,,en,76.67.93.181,dwhaling@sympatico.ca,13428930,000000120206409,5,5,,4
262192,29-SEP-11,28-SEP-11,Joyce,,en,70.51.158.67,carol-marr@sympatico.ca,13427324,000000120201014,5,5,I CAN'T THINK OF ONE THING.,5
260675,01-OCT-11,30-SEP-11,Balaji,,en,74.14.19.63,jeffrey.walker1@sympatico.ca,13458674,000000120260484,5,4,,5
260676,01-OCT-11,30-SEP-11,Sandra,,en,174.89.137.160,shirleydawn.clarke@sympatico.ca,13464434,000000120241698,1,1,not kept me on the phone for over 1 hour and then on sat. Oct 1 spent another hour and half with several different depts passing me back  and forth and no one seems to be able to do a simple thing by connecting my internet finally able to use it again but for how long,2
260677,01-OCT-11,30-SEP-11,Abdulkarim,,en,184.145.78.237,critwick@sympatico.ca,13455428,000000120256055,3,2,I had to leave before it was resolved.,4
260678,01-OCT-11,30-SEP-11,Devin,,en,174.92.106.141,mariericwiseman@sympatico.ca,13460942,000000120249388,5,5,,5
260679,01-OCT-11,30-SEP-11,Linda,,en,76.65.61.83,pvetere@sympatico.ca,13463102,000000120247425,1,1,better price on what you provide as service. you hide fees as a sevice,1
260680,01-OCT-11,30-SEP-11,Kumar,,en,70.48.49.204,gnan@sympatico.ca,13457504,000000120255908,4,5,nothing question was answered ,4
260681,01-OCT-11,30-SEP-11,Nix,,en,67.70.2.67,garbagegutz@sympatico.ca,13457216,000000120244701,1,1,,1
260682,01-OCT-11,30-SEP-11,Jessica,,en,67.70.2.67,garbagegutz@sympatico.ca,13457214,000000120246378,5,5,,3
260683,01-OCT-11,30-SEP-11,Kmar,,fr,70.51.197.103,rejean.pineault@sympatico.ca,13463332,000000120250090,4,5,,4
260684,01-OCT-11,30-SEP-11,Victoria,,fr,174.92.237.100,pirogami@sympatico.ca,13462944,000000120252979,4,4,,4
260685,01-OCT-11,01-OCT-11,Budala,,en,76.68.142.37,michael346@sympatico.ca,13461450,000000120262609,5,5,,4
260686,01-OCT-11,30-SEP-11,Elsy,,en,76.68.142.37,michael346@sympatico.ca,13461448,000000120260328,3,2,,4
260687,01-OCT-11,29-SEP-11,Med Wassim,,fr,174.89.223.214,miccousineau@sympatico.ca,13447924,000000120232881,5,4,,5
260688,01-OCT-11,25-SEP-11,Mohammed,,en,70.54.76.131,kittyland@sympatico.ca,13391696,000000120124171,4,5,slow down,3
260689,01-OCT-11,24-SEP-11,Johnny,,en,216.208.124.60,donna.flowers@sympatico.ca,13381498,000000120106342,4,3,solve my issue/problem which is a problem because a bell employee suggested a change in my service which has now resulted in HIGHER FEES instead of the promised NO FEES!,3
260690,01-OCT-11,15-SEP-11,Madhu,,en,70.26.45.71,hpop@sympatico.ca,13266808,000000119912232,5,5,"happy with the response I got and the fact that your technical rep was nice, good Enlish, very helpful and checking the right things for my complain. 
My advise: keep it up this way !!!",5
260691,01-OCT-11,29-SEP-11,Liza,,en,184.148.180.118,tsooze@sympatico.ca,13438382,000000120211485,3,2,She was very polite and helpful but she was not able to solve the problem . She said someone would contact me the next day but nobody ever did. It took 2 more calls to rectify the problem !,3
260692,01-OCT-11,29-SEP-11,Thorat,,en,206.130.174.61,rorliffe@bell.net,13450264,000000120223898,3,3,"By the time we get the modum cable needed for our internet service to resume, it will be 5 days without service. I'm still not sure that it it will resolve the problem. Perlhaps, we could have picked up the cable from a Bell store, but that was not offered to us. If the cable resolves our problem, I will feel satisfied  but it is taking 5 days until it is delivered to us.",4
260693,01-OCT-11,30-SEP-11,Etuwa,,fr,70.55.181.55,andre.burns@sympatico.ca,13453576,000000120248917,5,5,rien de plus.merci,5
260694,01-OCT-11,30-SEP-11,Med Nabil,,fr,70.55.181.55,andre.burns@sympatico.ca,13453578,000000120250577,5,5,rien de plus. tout est parfait,5
260695,01-OCT-11,30-SEP-11,Stephane,,en,70.50.54.50,gdkett@sympatico.ca,13457286,000000120256365,3,3,Still can't open any embedded links in teh body of my e-mail in OUtlook Express.,3
260696,01-OCT-11,30-SEP-11,Jose,,en,64.231.162.150,anthonygeorge@sympatico.ca,13453740,000000120244040,1,3,this was done   to best of the abiliuty of the  rep,3
260697,01-OCT-11,29-SEP-11,Linda,,en,74.14.162.157,opregent@sympatico.ca,13448972,000000120224042,5,4,Hopefully this problem is resolved. With time I will be able to tell.  The problem was that on some channels the voice was low even when I would put it at higher level it still wasn't low enough.  Now that we changed it toPCM only that might be better.  Time will tell.  Thanks.,5
260698,01-OCT-11,30-SEP-11,Karim,,fr,76.67.174.181,guy.major@sympatico.ca,13457668,000000120261671,5,4,"Toujours tres satisfait de votre service
et surtout de la patience que Karim m'a
demontré
Je tiens a le félicitetr.

",5
260699,01-OCT-11,29-SEP-11,Keerthi,,en,70.27.192.42,gcjbk@sympatico.ca,13443792,000000120233672,2,1,"provide reliable through-put that is not slow one hour and fast another.  want fast all the time.
Note that the representatives had a very good demenor, but could not tell me that my service would continue to be fast.
",1
260700,01-OCT-11,27-SEP-11,Lamya,,fr,50.100.109.38,christophe_lemieux@sympatico.ca,13413352,000000120164032,3,3,"Beaucoup de temps d'attente. Aucun retou d'appel, tel que convenu, pour confirmer que le problème avait été réglé.",3
260701,01-OCT-11,30-SEP-11,Haykel,,fr,69.157.174.42,bernard.durand@sympatico.ca,13454240,000000120261383,3,2,,4
260702,01-OCT-11,28-SEP-11,Gloria,,en,174.94.33.140,mickey-blueyes@bell.net,13434112,000000120208233,1,1,,1
260703,01-OCT-11,29-SEP-11,Lor,,en,70.51.158.10,derrall@sympatico.ca,13442472,000000120216624,3,3,"the agent was friendly & pro-active, however,  only part of the issue was resolved,  there is still an outstanding issue which will require another phonecall with the hopes that the next agent is as understanding and pro-active",3
260704,01-OCT-11,27-SEP-11,Pradheep Kumaar,,en,76.67.120.86,s.yanover@sympatico.ca,13422846,000000120178313,1,1,Have an operator that knows how to solve a problem of getting on the internet.,2
260705,02-OCT-11,30-SEP-11,Sudhakar,,en,64.229.239.217,raydobbs@sympatico.ca,13463250,000000120253378,4,4,,2
260706,02-OCT-11,29-SEP-11,Kevin,,en,70.26.8.3,ernieb2@sympatico.ca,13443192,000000120227202,4,4,,5
260707,02-OCT-11,30-SEP-11,Jamel,,fr,174.95.250.145,jean-yves.toussaint@bell.net,13458600,000000120261885,,,,
260708,02-OCT-11,01-OCT-11,Faqria,,en,70.27.35.245,rjsetka@sympatico.ca,13474308,000000120263909,5,4,Ask about the quality of your service from India,4
260709,02-OCT-11,01-OCT-11,Charles,,fr,174.88.117.118,a.lacoursiere@sympatico.ca,13466684,000000120276834,5,5,,4
260710,02-OCT-11,01-OCT-11,Manonmani,,en,76.69.105.10,ltyhy@sympatico.ca,13472040,000000120263160,5,5,"everything was handled, efficiently, promptly,  and in a very timely manner, No improvement needed in any manner",5
260711,02-OCT-11,01-OCT-11,Grace,,en,70.24.105.200,joevautour@sympatico.ca,13471058,000000120266443,5,5,,5
261163,02-OCT-11,01-OCT-11,Nikitha,,en,70.55.28.125,richarda.roberts@sympatico.ca,13474258,000000120264418,4,5,"Please have your agents refrain from the syrupy sweet talk. It is scripted and unnecessary. One of my most productive and refreshing calls to a help desk (not Bell), was where the agent spoke to me as a person. We worked together on the problem and we were able to converse normally. ",4
261164,02-OCT-11,25-SEP-11,Adarsh,,en,70.29.110.184,lsnedden@sympatico.ca,13392078,000000120126343,2,1,solve the problem,2
261165,02-OCT-11,01-OCT-11,Keith,,fr,184.144.229.182,marceau007@sympatico.ca,13472282,000000120277198,5,5,C'étais juste concernant un moderne,5
261166,02-OCT-11,30-SEP-11,Silverious,,en,184.145.107.34,bluebirdz@bell.net,13454396,000000120253070,4,5,my c0mputer takes too long to come on,5
261167,02-OCT-11,30-SEP-11,Dawood,,en,184.146.166.215,jadoyle@sympatico.ca,13458394,000000120240576,5,5,nothing,5
261168,02-OCT-11,01-OCT-11,Diego,,en,70.50.50.137,kj.rowe@sympatico.ca,13471496,000000120267613,5,5,,5
261169,02-OCT-11,20-SEP-11,Mohamed,,fr,69.159.132.250,karavie@bell.net,13329422,000000120001784,1,2,Comprendre qu`un service qui a été annulé n`est plus de la responsabilité du client mais bien du conseiller qui n`a pas fait son travail.,2
261170,02-OCT-11,01-OCT-11,Frank,,en,184.147.130.204,aloha82@sympatico.ca,13467046,000000120277731,5,5,"The agent was VERY knowledgeable, courteous and patient.  He was able to track down the source of my problem, which turned out to be an issue with my computer, not Bell.  The agent provided excellent service.  My only critisizm is that Bell should be keeping those tech jobs in Canada.  ",5
261171,02-OCT-11,01-OCT-11,William,,en,70.27.90.194,chasdoe@sympatico.ca,13468222,000000120265862,3,3,First agent didn't understand the problem. Took three calls to PC Care to resolve a very simple matter.,3
261172,02-OCT-11,30-SEP-11,Bry,,en,76.69.148.46,nicknvirg@sympatico.ca,13462194,000000120249876,4,3,Not so long a wait to speak to someone.,3
261173,02-OCT-11,01-OCT-11,Kevin,,en,64.231.170.99,allan.rutherford058@sympatico.ca,13467028,000000120266028,5,5,"Nothing! Everything was resolved to my satisfaction!
Allan Rutherford
",5
261174,02-OCT-11,01-OCT-11,Gabriel,,en,70.51.116.122,patrick.drake@sympatico.ca,13473562,000000120271860,3,3,The first technician did not resolve the problem and did not know how to find the answer,4
261175,02-OCT-11,01-OCT-11,Mindy,,en,70.30.69.16,rworobec@sympatico.ca,13474556,000000120273545,5,5,,5
261176,02-OCT-11,01-OCT-11,Emna,,fr,174.94.112.74,transco.yc@sympatico.ca,13475672,000000120266472,5,5,,5
261177,02-OCT-11,01-OCT-11,Xenia,,en,76.71.53.222,orpheus7@sympatico.ca,13473432,000000120278208,4,4,,4
261178,02-OCT-11,01-OCT-11,Patricia,,en,64.229.82.4,jgcao@bell.net,13470868,000000120265728,4,4,,5
261179,02-OCT-11,01-OCT-11,Erick,,en,174.94.42.162,korpjne@bell.net,13471550,000000120263344,5,5,,5
261180,02-OCT-11,01-OCT-11,Greg,,en,174.94.32.28,plkanani@bell.net,13473820,000000120267028,5,5,,5
261181,02-OCT-11,01-OCT-11,Charles,,fr,76.68.168.213,valicia@sympatico.ca,13475796,000000120268192,4,5,,5
261182,02-OCT-11,01-OCT-11,May,,en,74.14.63.120,marilynl.mills@sympatico.ca,13472360,000000120270610,5,5,Cut down the waiting time (20 mins) and had to call back due to incorrect postal code and that was another 20 min. wait.  Don't like selecting # after # to finally speak to a representative that is hopefully in Canada.,4
261183,02-OCT-11,01-OCT-11,Divya,,en,70.50.29.33,mml5@sympatico.ca,13472896,000000120279069,5,5,Nothing at all,5
261184,02-OCT-11,28-SEP-11,Thitola,,en,174.89.122.55,l.goguen_1@sympatico.ca,13432498,000000120209408,5,5,,5
261185,02-OCT-11,01-OCT-11,Yathreb,,fr,67.68.222.178,denise.legare2@sympatico.ca,13468924,000000120268142,4,4,,4
261186,02-OCT-11,01-OCT-11,Casey,,fr,216.218.29.211,jlbelhumeur@sympatico.ca,13470950,000000120270424,5,5,Pouvoir aller chercher le routeur dans un magasin Bell ou La Source.  Ainsi mon service Internet serais de nouveau en fonction plutôt que d'attendre la livraison.  (3 jours sans service),5
261187,02-OCT-11,30-SEP-11,Estephania,,en,69.157.125.232,epetruzelk@sympatico.ca,13456654,000000120245910,5,3,,5
261188,02-OCT-11,30-SEP-11,Med Wassim,,fr,69.159.159.82,moyou@sympatico.ca,13461804,000000120256173,3,4,améliorer le temps d'attente pour parler à un conseiller qui est trop long,4
261189,02-OCT-11,29-SEP-11,Hakim,,fr,184.144.237.115,ram2011@bell.net,13449698,000000120237214,5,5,,5
261190,02-OCT-11,30-SEP-11,Yassine,,fr,174.88.158.236,ytrud@sympatico.ca,13466280,000000120249171,3,,"Je veux bien pour répondre mais j'attends le règlement de ma facture pour vous répondre.
Je veux savoir si tu es conforme à cet appel.

Moi, j'ai tout enregistré.

Car je vous dois deux mois d'internet, un point c'est tout.",3
261191,02-OCT-11,30-SEP-11,Gerald,,en,64.231.204.64,bobel@sympatico.ca,13454426,000000120249014,5,5,,5
261192,02-OCT-11,01-OCT-11,Wassim,,fr,70.55.161.113,pierre834@sympatico.ca,13473766,000000120270196,5,5,"il me reste a recevoir des courrier 

indésirable pour faire le test si il sont réellement bloqué merci",5
261193,02-OCT-11,01-OCT-11,Nandhini,,en,174.95.226.98,dracorpgroup@sympatico.ca,13469198,000000120263365,3,2,"I had a problem with my Google access.  My son told me how to correct it.  So, it was possible to correct the problem from my computer.  I did not have to get a technician in.  I feel that Bell should have known that corrective step.",4
261194,02-OCT-11,01-OCT-11,Amir,,fr,67.71.78.78,alves.matos@sympatico.ca,13467054,000000120278709,5,4,"rien d'outre, les conseilles du représentant.ont resulu le problem",5
261195,02-OCT-11,01-OCT-11,Kanchumarthi,,en,70.52.74.22,patrat@bell.net,13473544,000000120267683,5,5,,4
261196,02-OCT-11,01-OCT-11,Travis,,fr,76.69.185.134,yasminel2002@sympatico.ca,13476154,000000120268797,4,4,,4
261197,02-OCT-11,30-SEP-11,Rolando,,en,209.226.190.139,romanjean@sympatico.ca,13463690,000000120250813,5,4,,5
261198,02-OCT-11,01-OCT-11,Ramy,,fr,67.68.228.42,clo.mike@bell.net,13468432,000000120272168,5,5,Rien pour améliorer mais je veux souligner la patience et la gentillesse du technicien.,5
261199,02-OCT-11,01-OCT-11,Aymen,,fr,184.144.217.221,muguette.campeau@sympatico.ca,13473052,000000120279075,5,5,Rien tout était parfait.,5
261200,02-OCT-11,01-OCT-11,Marouen,,fr,174.92.244.95,wmorisseau@sympatico.ca,13476082,000000120277453,5,5,Rien je suis satisfait de vos services c'est pourquoi vous avez ma fidélité,5
261201,02-OCT-11,07-SEP-11,Atoiya,,en,70.26.151.162,dan.mel5@bell.net,13163372,000000119703198,2,3,resolve the issues after the first call,2
261202,02-OCT-11,01-OCT-11,Jessica,,en,70.54.7.210,soldoe@sympatico.ca,13475050,000000120264758,,,"We never called about anything on that date and time. Typical Bell, no clue what you are doing.",1
261203,02-OCT-11,26-SEP-11,Jason,,en,67.70.206.100,patricklane@sympatico.ca,13406408,000000120156001,5,5,Could have sent the modem in less than a week - still don't have it,5
261204,02-OCT-11,30-SEP-11,Victor Gabriel,,en,67.210.173.253,j_manchee@sympatico.ca,13458314,000000120259417,5,5,Issue me an 8-year-old to explain computers to me.,4
261205,02-OCT-11,01-OCT-11,Johnny,,en,74.198.9.235,tricia.fitzpatrick@sympatico.ca,13475688,000000120271233,5,5,Less waiting time on hold,4
261703,01-OCT-11,29-SEP-11,Khanna,,en,74.15.46.181,lpatenaude@sympatico.ca,13446942,000000120236120,1,1,"We ended phone conversation about 9:33 pm with her telling me she needed to look into something & she would call me back at my home number in 2 - 5 minutes.  Never heard back from her - I finally ended up calling back around 10:20 pm.  If you say you are going to call back in a certain time frame - do it - let the customer know that you are still looking into it, or what the status is - don't just NOT CALL back when you say you are.",1
261704,01-OCT-11,30-SEP-11,Luis,,en,76.70.114.83,jimkoeman@sympatico.ca,13458818,000000120242423,3,2,it is not good enough to just know sympatico- my issue was a Blackberry/sympatico issue..was given wrong blackberry cust service # by Bell...will always recommend Bell as a Bell pensioner...but Bell needs to maintain a higher level of training for those employees on the front line,4
261705,01-OCT-11,30-SEP-11,Sam,,en,174.92.111.144,scbythelake@sympatico.ca,13464168,000000120245862,1,1,I purchased WIFI at great expense but the service was very poor. I was told that too many people were on the tower...why did you sell me a service you could not provide? I just changed to DSL and it is poor as well. I have called many times but still bad service.,1
261706,01-OCT-11,30-SEP-11,Pau,,en,70.30.55.73,mandato@sympatico.ca,13460754,000000120255022,4,4,,4
261707,01-OCT-11,30-SEP-11,Aymen,,fr,184.144.225.79,simonnelavoie@sympatico.ca,13464491,000000120256026,5,,"je me demande encore si le modem de Bell est suffisamment puissant pour la technologie actuelle, nous verrons",3
261708,01-OCT-11,07-SEP-11,Madhu,,en,174.89.111.68,lmorrison45@bell.net,13168670,000000119716380,1,1,Be honest in your sales presentation. Do not misrepresent the services and charges.,1
261709,01-OCT-11,30-SEP-11,Saadullah,,en,70.50.98.28,Rich.thistle@sympatico.ca,13453060,000000120244072,5,1,"The tech was very friendly and efficient. He replaced the wall jack when he could not get his machine to connect to Bell unless he hard-wired it in. He also replaced the main box in the garage (probably 16 years old) and when we hooked up again and I tried it out to see if the slow speed was resolved it appeared toi be just fine  and back to normal but within 2 hours it was right back to being really slow again.

I am doing PING tests and getting HORRIBLE results when pinging to bell.ca getting an average of 636 ms instead of the normal 14ms when things are working properly. I am about to call bell again.",5
261710,01-OCT-11,30-SEP-11,Kira,,en,70.48.184.68,gailaylw@sympatico.ca,13457192,000000120247361,4,4,"It took me 4 - 5 attempts to actually connect with someone who could complete my transaction and then some time for her to contact all other services.  
2 Suggestions:  (1)Have an on-line ""Moving?"" and ""Disconnect services"" option for all services in one place rather than having to navigate...AND THEN WAIT TOO LONG... and complete the task.
(2)Vastly improve/make more efficient the telephone ""help"" wait time.",3
261711,01-OCT-11,30-SEP-11,Aria,,en,184.144.29.81,rawpjw@sympatico.ca,13463232,000000120257499,5,5,When resolving issues over billing just to be upfront on all levels and after dealing with billing not to have surprises after the fact. previous told no contract and now have a contract this is very frustrating when you get unexpected surprises.,4
261712,01-OCT-11,30-SEP-11,Nes,,en,65.92.54.219,marykedoesburg@sympatico.ca,13461116,000000120238620,4,4,,5
261713,01-OCT-11,30-SEP-11,Zouhair,,fr,76.65.84.249,jacques_robin@sympatico.ca,13458380,000000120249484,3,4,"Ma commande a été exécutée, toutefois cela semblait ardu, d'enclencher un service ou d'annuler un service.",4
261714,01-OCT-11,30-SEP-11,Carlos,,en,70.27.54.34,walter.dyl028@sympatico.ca,13465906,000000120255165,4,5,,5
261715,01-OCT-11,29-SEP-11,Nicholas,,fr,70.29.189.105,g.marineau@sympatico.ca,13443666,000000120226148,5,5,,5
261716,01-OCT-11,24-SEP-11,Besma,,fr,64.229.131.99,evzone24@bell.net,13381908,000000120116938,5,5,tout a ete parfait,4
261717,01-OCT-11,30-SEP-11,Oscar,,en,76.68.99.9,red.bev@sympatico.ca,13463308,000000120252001,1,1,the problem I have which is user names cannot be saved on different sites such a the Bell site was not resolved,4
261718,01-OCT-11,30-SEP-11,Rayeesa,,en,70.27.139.212,rdkelly@sympatico.ca,13463294,000000120244131,1,1,,1
261719,01-OCT-11,30-SEP-11,Juliio,,en,174.92.71.107,nicnad13@sympatico.ca,13462198,000000120243013,4,3,,5
261720,01-OCT-11,25-SEP-11,Karen,,en,70.29.39.229,doowopdaddy@sympatico.ca,13389978,000000120123731,4,4,,5
261721,01-OCT-11,24-SEP-11,Mohammed shafeeq,,en,184.144.132.72,s.langille@sympatico.ca,13386674,000000120110108,1,1,The left hand doesn't know what the right is doing. Listen and communicate,3
261722,01-OCT-11,30-SEP-11,Stephane,,en,69.158.26.81,helenrobinson@bell.net,13457854,000000120243021,5,5,I found the representative extremely helpful. I was impressed.,5
261723,01-OCT-11,30-SEP-11,Katherine,,en,174.92.107.167,hdomores@sympatico.ca,13457808,000000120250331,5,4,,4
261724,01-OCT-11,30-SEP-11,Kelly,,en,74.14.129.6,djdwyre@sympatico.ca,13456072,000000120251455,5,5,,5
261725,30-SEP-11,29-SEP-11,Alejandro,,en,70.24.54.196,jbbrock@bell.net,13445010,000000120236486,4,3,"DO NOT USE CALL CENTRES IN INDIA.
My initial call went to Chenai, India and the representative, Satith, claimed he could help, took remote access over my computer at 7:49pm EST, changed my mail servers. As a result, none of my mail accounts were able to send mail. He knew he made a mistake and put me on hold. He came back and said his supervisor would call me back in 5 minutes. I waited almost 1-1/2 hours and no one called me back. BELL LEFT ME UNABLE TO SEND MAIL AND I AM A PAYING CUSTOMER.   Further, he purposely did not log the call so there was no record. When I called Bell Tech support a second time, I got the call centre in El Salvador. Both representatives I spoke with were nice, helpful, and spoke excellent English as compared to India. The first agent took note of the problems. The next agent had excellent tech skills and helped me fix the various mail problems (which were partly caused by Bell and partly by Microsoft).
Bell and Microsoft CANNOT arbitrarily decide to change a sender's outgoing mailbox to a different mail address. It is a PRIVACY breach and can be very serious.",3
261726,01-OCT-11,28-SEP-11,Mohamed Nidhal,,fr,184.146.252.216,rachelb09@bell.net,13435778,000000120205363,2,2,respecter l`entente que j`avais eue lors de mon appel précédent,3
261727,01-OCT-11,30-SEP-11,Justin,,en,64.228.70.119,bradnwanda@sympatico.ca,13454486,000000120243287,1,1,Give some suggestions as to why my bill was higher.  I had to find out from another source that my wireless was not locked so someone else was probably downloading.  You should have had a record that I just recently had wireless installed.,1
261728,01-OCT-11,30-SEP-11,Nouha,,fr,76.68.151.217,yvondenis@sympatico.ca,13466330,000000120241490,5,5,,5
261729,01-OCT-11,30-SEP-11,Aidin,,en,184.146.3.190,jeanbryant@sympatico.ca,13458620,000000120255237,5,5,send an email to confirm new pricing and period.,5
261730,01-OCT-11,30-SEP-11,Soumaya,,fr,174.89.222.132,michel.rafferty@sympatico.ca,13461486,000000120253158,5,5,,5
262193,29-SEP-11,23-SEP-11,Ashley,,en,65.92.45.31,macbrides@sympatico.ca,13373776,000000120101299,5,5,"After every thing that happened ... have your staff have direct phone lines,
so we could talk about the issue .",5
262194,29-SEP-11,28-SEP-11,Adel,,fr,174.91.245.122,ja.cote@sympatico.ca,13430840,000000120210319,5,5,,4
262195,29-SEP-11,26-SEP-11,Sana,,fr,69.159.161.229,martinepepin@bell.net,13404746,000000120140979,5,5,"Pour cette expérience, tout s'est bien passé.",4
262196,30-SEP-11,29-SEP-11,Patrick,,fr,70.29.223.217,richardlabonte_7@sympatico.ca,13449984,000000120214870,4,,SA fais deux semaine que j'ai demander un nouveau moderm et j' ai jamais de nouvelle j'espère que cette fois je vais le recevoir,3
262197,30-SEP-11,29-SEP-11,Asir raja,,en,65.95.250.92,taylorhome@sympatico.ca,13451676,000000120214944,2,1,"I had very slow internet service. I was told that I would have a service person come between noon and 6 yesterday. In the early afternoon I lost all internet
capabilities. I again called about the service person and was assured they were coming. I called a third time at 6 and was told there was a problem that was getting worked on at some main hub but couldn't tell me if a service person was coming.....which they never did. 
I have had 4 service calls and about 10 phone calls in the past 6 months and yet the service /speed is as bad today is ever......do you know the phone number of Rogers???",1
262198,30-SEP-11,29-SEP-11,Moses,,en,64.231.169.57,kazraz@sympatico.ca,13446120,000000120232072,4,4,,5
262199,30-SEP-11,27-SEP-11,Edgar,,fr,76.67.163.250,carrier.robert@bell.net,13412976,000000120185182,5,4,,5
262200,30-SEP-11,29-SEP-11,Leslie,,en,67.68.139.88,ibolduc@bell.net,13444630,000000120222026,4,4,The so called technicien that came to my house to set up my internet wasn't very helpful or cooperative,2
262201,30-SEP-11,29-SEP-11,Mounira,,fr,70.30.212.110,ginette-tardif@sympatico.ca,13443978,000000120220836,5,5,,4
262202,30-SEP-11,29-SEP-11,Shalini,,en,70.51.121.36,adrianhill@sympatico.ca,13439726,000000120220734,5,5,"nothing, she was great, worked hard for an hour, went beyond her job to find a solution, and reported fully on solution and further action i have to take with firefox.",5
262203,30-SEP-11,29-SEP-11,Mahesh,,en,70.50.60.148,kobylnik@sympatico.ca,13446340,000000120237036,1,1,I have an extremely hard time understanding the Indian accent!!!!,2
262204,30-SEP-11,29-SEP-11,Darwin,,en,69.158.88.83,patti.barbe@bell.net,13449120,000000120218326,5,5,"Darwin seemed quite knowlegable, no hesitation in answering my question. Definetly polite & professional. You can't improve on this situation.",5
262205,30-SEP-11,29-SEP-11,Mahender,,en,174.93.71.3,sanbar@sympatico.ca,13450600,000000120221942,5,5,"Ther problem was resolved to my complete satisfaction. No one could have done more. Mahender was patient, curteous and put my mind at ease before even solving the provblem. Many thanks.",5
262206,30-SEP-11,27-SEP-11,Carlos,,en,70.27.113.200,igors.svistunenko@sympatico.ca,13416556,000000120166982,4,4,The communication in Bell between Internet and Land Line phones could be better. Carlos was not aware that there was a large outage in Unionville,4
262207,30-SEP-11,29-SEP-11,Ghorden,,en,64.229.40.240,ri.mc.jones@sympatico.ca,13449944,000000120226855,4,4,,4
262208,30-SEP-11,29-SEP-11,Frank,,en,76.67.111.117,sync.219@sympatico.ca,13451564,000000120223727,4,4,,5
262209,30-SEP-11,29-SEP-11,Anne-Marie,,en,70.27.140.14,suzannemgiroux@bell.net,13451472,000000120217949,5,4,,4
262210,30-SEP-11,28-SEP-11,Marta,,en,65.93.90.252,gurli@bell.net,13430194,000000120194408,2,4,"When I was contacted by bell with an offer of internet, tv and phone bundle, I was assured that bell would install a phone jack for free.  I was to be available from 8 am to 5 pm on Friday, Sept.23/11 so everything could be installed.  When the technician came to install my wireless internet, he told me he had to charge me $99.95 for the installation so he had to leave without installing the phone jack.  After he left I called blling who told me: yes, phone jack would be installed free.  I was transf. to the tech department who told me they had nothing to do with billing customers.  I was transferred to bus. office and got an appointment for Mond. Sep.25 to have this done.  When nobody had shown up by 4:15 pm., I called bell again, was transf. to tech support again and told it was for the following day but to wait; the tech. might still show up by 6:00 pm.  I finally got jack installed on Tuesday, Sep. 27.  So I had to be available 3 business days to get this done.  When I called billing to report the installation had been done, I found out I was being billed from Friday, Sep. 23.  I had billing correct this (and I hope this has been corrected by now)",3
262211,30-SEP-11,26-SEP-11,Chantal,,en,64.229.214.136,bmelikian@sympatico.ca,13397028,000000120147653,4,4,"The issues which were discussed that day were discrepencies met with our November 2009 written agreements.
However your in-return positive responses were found satisfactory, and your new offer as Chantal indicated on that above mentioned date, to Essential Plus with Wi-Fi option for one year, were found acceptable.",5
262212,30-SEP-11,29-SEP-11,Glenn,,en,64.229.65.240,jmguthrie@sympatico.ca,13445461,000000120219086,5,4,,4
262213,30-SEP-11,29-SEP-11,Helmi,,fr,65.92.168.3,j.loisell@sympatico.ca,13444784,000000120231573,4,4,Trop d'intermédiaire (personne ) lorsqu'on veut parler à la bonne personne qui va résoudre notre problème.,3
262214,30-SEP-11,28-SEP-11,Yousri,,fr,76.68.203.69,liseandre@bell.net,13432878,000000120188356,5,5,jusqu'a maintenant tres satisfait,5
262215,30-SEP-11,29-SEP-11,Lilian,,en,206.53.144.129,stefaniefurtado@bell.net,13451270,000000120216017,1,1,Give me more details on my internet usage,1
262216,30-SEP-11,29-SEP-11,Syed Mustafa,,en,69.157.100.67,berma567@sympatico.ca,13440732,000000120222326,5,5,,5
262217,30-SEP-11,29-SEP-11,Dorothy,,en,184.145.70.213,normansherman@sympatico.ca,13448850,000000120223298,4,4,,4
262218,30-SEP-11,29-SEP-11,Mark,,en,70.30.55.15,edemesa@sympatico.ca,13442962,000000120227540,4,4,,5
262219,30-SEP-11,15-SEP-11,Tayssir,,fr,184.146.250.149,sbouchard.lrenaud@sympatico.ca,13273140,000000119903898,5,5,,4
262220,30-SEP-11,25-SEP-11,Robert,,en,70.51.15.17,gina.franks@sympatico.ca,13390562,000000120124378,5,5,,5
262221,30-SEP-11,29-SEP-11,Oscar,,en,184.145.65.49,bailey7@bell.net,13440558,000000120213698,5,5,none,5
262222,30-SEP-11,29-SEP-11,Melvin,,en,184.151.63.192,wiedeman@bell.net,13452468,000000120230036,4,4,,5
262223,01-OCT-11,30-SEP-11,Kishore,,en,184.147.63.136,lorenzo.simon@sympatico.ca,13460310,000000120260348,5,5,,5
262224,01-OCT-11,30-SEP-11,Khan,,en,69.157.64.212,mckeerg@bell.net,13461264,000000120251606,1,1,Staff did not seem to understand my problem and as always language is an issue.,1
262225,01-OCT-11,30-SEP-11,Francis,,en,216.145.101.56,seanwyatt@sympatico.ca,13464234,000000120250153,1,1,You need identify the information you will need ahead of time. It will help cut down some the confusion and time wasted looking for things. Such as your internet no#. etc. My internet still doesn't work. ,2
260712,02-OCT-11,29-SEP-11,Franssesca,,en,76.64.142.64,bpparks@sympatico.ca,13441010,000000120229850,1,1,"No solution was offered & no assurance that my personal information would not be shared with third party in the future. I was disturbed to find that not only was my email being re-routed through a new MSN Sympatico account, that was created without my knowledge or permission, but also my password and personal information had been used by MSN to create this new email account. I was entirely unsatisfied with Bell's lack of customer service, and the fact that all of this email shuffling was done without my knowledge or consent really makes me question the ethics of Bell & Sympatico. The explanation of ""we have escalated this issue & will be looking into repairing it over the next couple of weeks"" is unacceptable! I am so disappointed in my service that I have already looked into setting up my internet with Rogers & other ISPs. I have had so many problems with my Bell internet service over the last 6 months that I feel this is really the last straw. I will no longer allow myself & my business to be compromised by Bell & Sympatico's inability to provide consistent internet access & adequate customer service.",1
260713,02-OCT-11,30-SEP-11,Niyaz,,en,174.88.76.5,cd.jones@sympatico.ca,13454894,000000120244767,1,1,"I am a Fibe customer and call a specific number for outages. However, when I dial that 800 number, I get the regular or dsl team who keep assuring me that they can help. They can't and I finally get transferred to the appropriate test centre. This time, it was probably around 2 hours to get there. They dispatched 2 service techs Sunday a.m., about 48 hours later only to discover that it was all of Kingston Fibe customers that were out of service as far as their internet goes. I was very frustrated at the length of time I was on the phone, the length of time it took to get a service technician and then I was promised a call when service was back up and I didn't get one. I just noticed the lights on my modem (Bell128) were on. So once again, I was on my own. This is the 2nd time and I hope this isn't going to be ongoing or I will cancel my service with you.",2
260714,02-OCT-11,30-SEP-11,Edward,,en,70.26.48.19,pcameron@sympatico.ca,13462736,000000120248086,4,4,"Your systems have difficulty accommodating non-traditional situations.  I moved here from the US, and had a previous Bell account from being in Canada before.  I have had ",3
260715,03-OCT-11,01-OCT-11,Irving,,en,174.89.195.165,watier13@bell.net,13475990,000000120264220,5,5,"Nothing, Irving gave me way more help than I expected. Very helpful and knowledgeable.",5
260716,03-OCT-11,02-OCT-11,Grant,,en,70.29.45.233,gmax62@sympatico.ca,13479006,000000120286753,5,5,support was 10 out of 10,5
260717,03-OCT-11,02-OCT-11,Nandhini,,en,70.26.77.148,kril@sympatico.ca,13480382,000000120282707,4,4,Not being placed on hold so long but rather the tech rep pickup right away.,4
260718,03-OCT-11,02-OCT-11,Nandhini,,en,70.26.77.148,kril@sympatico.ca,13480384,000000120282989,3,4,Not being placed on hold so long but rather the tech rep pickup right away.,4
260719,03-OCT-11,02-OCT-11,Simon,,fr,67.70.132.158,michelbeauchamp@bell.net,13481390,000000120291379,3,2,j'ai résolue moi meme le probleme. Mon second appelle était pour annuler la visite du thechnitien,4
260720,03-OCT-11,02-OCT-11,Dinesh,,en,174.95.97.123,bruce12@bell.net,13477318,000000120280207,1,1,Made sure the technician had a better command of the english language. I had extremme difficukty understanding him. Based on my second call he did not know all that he should have known.,3
260721,03-OCT-11,02-OCT-11,Alex,,en,174.95.97.123,bruce12@bell.net,13477320,000000120284283,4,5,Nothing to my knowledge as the technician was extremmely courteos and appeared knowledgable.,4
260722,03-OCT-11,02-OCT-11,Sylvie,,en,209.226.111.127,aglinnen@sympatico.ca,13476562,000000120285715,5,4,,4
260723,03-OCT-11,02-OCT-11,Suresh,,en,65.92.51.80,artantiques4u@sympatico.ca,13476882,000000120284113,5,5,The first person lost my internet and couldn't get back on.  I had to phone and the person on the phone couldn't find who was in my computer as he was not from his station he did check.  That was a little scarey because someone working at the Bell didn't know who he was and I had given him access to my information.  Other than that the guy that I phoned worked with me to get back on the internet and fix the problem.,4
260724,03-OCT-11,02-OCT-11,Daniel,,en,173.206.128.129,moniquefb@sympatico.ca,13481622,000000120289749,5,5,everything was done very well,5
260725,03-OCT-11,02-OCT-11,Jacqueline,,en,184.151.127.252,piero.attardo@sympatico.ca,13482316,000000120286254,5,5,I received excellent service. Thank you.,5
260726,03-OCT-11,02-OCT-11,Simon,,en,174.95.199.168,van.west@sympatico.ca,13483910,000000120290891,5,5,"Connect calls directly to a staff person to resolve problem.  As it stand currently, caller has to listen to voice reordering that prompts caller to proceed through a variety of steps to resolve problem first, before connecting the caller to an agent. This is very annoying and frustrating.  ",5
260727,03-OCT-11,02-OCT-11,Diego,,en,184.147.13.130,william.byers003@sympatico.ca,13484088,000000120280999,5,5,,5
260728,03-OCT-11,02-OCT-11,Noureddine,,fr,70.30.220.25,gagnonsylvie@sympatico.ca,13478820,000000120290286,1,1,"Le représentant nous a informé qu'il ne pouvait rien faire pour nous, qu'il ne connaissait pas la nature de notre problème et qu'il n'avait pas les compétences pour le régler. Aucune alternative n'a été proposée, aucune aide ne nous a été offerte et nous sommes toujours devant le néant... Vive le service à la clientèle de Bell !!!",1
260729,03-OCT-11,02-OCT-11,Faten,,fr,70.55.162.118,anne_li@sympatico.ca,13476804,000000120286064,5,5,N/A,5
260730,03-OCT-11,02-OCT-11,Mahender,,en,70.49.149.212,gords_340@bell.net,13479044,000000120287627,5,5,"I often have a problem understanding people who have accents (not just east indian,but other accents as well)so I find it easier if the person giving me instructions has english as a first language, it took a bit longer but we were able to resolve my problem but I feel that both of us were getting a bit frustrated at times.",5
260731,03-OCT-11,26-SEP-11,Roberto,,en,70.27.86.47,wjstrickland@sympatico.ca,13410451,000000120141122,5,5,all good,5
260732,03-OCT-11,02-OCT-11,Gerardo,,en,69.158.87.231,mbodn@sympatico.ca,13481222,000000120290716,5,5,"
l had difficulty sometimes understanding the accents of the 2 gentlemen who helped me with my inquiries",5
260733,03-OCT-11,02-OCT-11,Erick,,en,74.12.119.215,tskears@sympatico.ca,13483850,000000120280197,5,5,Nothing.  The service was exemplary.  It far exceeded my expectations for a Sunday morning tech. support call.,4
260734,03-OCT-11,02-OCT-11,Ralph,,fr,65.93.152.74,joc.parent@bell.net,13479906,000000120280486,4,3,J'aurais aimé que l'on puisse me dire comment résoudre mon problème de Hotmail.,4
260735,03-OCT-11,02-OCT-11,Manel,,fr,174.88.62.54,pierredou@bell.net,13482330,000000120285933,4,5,,5
261206,30-SEP-11,29-SEP-11,Abinash,,en,50.101.233.91,trevtris@sympatico.ca,13452008,000000120215688,2,1,"It may have been that I did not record the password that would allow me to set up my new printer on wi-fi. But when I called to day the technician gave me the security string easily. It did not work either. I am still trying to set up my printer. I do not know if this is a n operator, Bell or Kodak problem. ",3
261207,30-SEP-11,29-SEP-11,Charles,,fr,70.52.66.96,kbroka17@sympatico.ca,13446128,000000120225831,5,5,c'etait parfait,5
261208,30-SEP-11,25-SEP-11,Philip,,en,70.26.132.8,chyfetz@sympatico.ca,13389484,000000120122129,5,5,Nothing. The problem was resolved.,5
261209,30-SEP-11,23-SEP-11,Seshadri,,en,76.68.55.82,gkerrfamily@sympatico.ca,13370582,000000120093008,1,1,"I had informed the Bell rep that my modem had one green light but no power indicator...and that it was obviously receiving power despite the lack of the power light. I suggested she send a new modem due to this but she insisted on sending just a power cord. Of course, when the cord arrived it was not the issue and the modem needed replacing. My 2 kids' college homework was scuttled and they had to go to the library 3 times over 6 days before the new modem arrived, which I would appreciate a credit for. It is only the 2nd time I have had an issue with Bell over 20 years, but I wish they had been small issues!",3
261210,30-SEP-11,23-SEP-11,Sana,,en,76.68.55.82,gkerrfamily@sympatico.ca,13370584,000000120100382,1,1,"The info on the last survey is reflective of this timeline, sorry. Re: the 2:30 call for service the tech was helpful and promised a call back to my kids as I was away in transit from out of town within 3 hrs. That call never came. I returned around 5:30 from out of town and placed a call which as I said is on the other survey.",3
261211,30-SEP-11,29-SEP-11,Mehdi,,fr,70.30.230.12,sylviestyve@sympatico.ca,13451560,000000120234823,5,5,tout était parfait!,5
261212,30-SEP-11,28-SEP-11,Sowmya,,en,69.158.99.132,tracey.woodman055@sympatico.ca,13438308,000000120190858,2,1,"Other than my technican named Mat and Adam who i spoke with today the service was terrible.  Those were the only two men that helped me out !  Not very impressed with Bell right now !
No one could and still can't answer me why my internet was shut down in the first place on Tuesday, can you shed some light ?  Or you don't know either !

Not a happy customer !",1
261213,30-SEP-11,29-SEP-11,Mario,,fr,70.48.224.56,f.gregoire@sympatico.ca,13443266,000000120219764,5,4,tout a été fait,5
261214,30-SEP-11,29-SEP-11,Mahesh,,en,74.15.0.132,narnold@bell.net,13448562,000000120232352,5,5,,5
261215,30-SEP-11,29-SEP-11,Nadyn,,en,64.229.216.92,adutchak@sympatico.ca,13439734,000000120218829,4,3,Put my internet usage on my bill so I wouldn't have to call to find out what I used.,3
261216,30-SEP-11,29-SEP-11,Brett,,en,70.50.155.171,contir@bell.net,13441878,000000120228455,2,3,,3
261217,30-SEP-11,29-SEP-11,Kevin,,en,64.229.65.180,david.scanlan@sympatico.ca,13442274,000000120221830,5,5,,5
261218,30-SEP-11,28-SEP-11,Mohammed,,en,64.229.184.49,mark.schmenk@sympatico.ca,13433620,000000120205911,5,5,The phone connection was very poor.I could hardly hear him due to background noise .,4
261219,30-SEP-11,29-SEP-11,Jordan,,en,174.91.71.46,jtschirhart@bell.net,13445864,000000120226369,5,5,,5
261220,30-SEP-11,29-SEP-11,George,,en,174.91.71.46,jtschirhart@bell.net,13445866,000000120234147,5,5,,5
261221,30-SEP-11,28-SEP-11,Asra,,en,70.51.154.110,alfred.ep.roth@sympatico.ca,13425959,000000120193971,1,1,"Called back as confirmed or even later to explain why we were not called. For the last 3 months our internet bill has had additional charges of $40plus and the recent bill has a $60 additional charge. I called Bell and the person at Customer Service checked the invoice and advised that she cannot do anything as the previous charge was reversed, and there is only a on-time reversal. Not sure where the $60 come from as we are not using internet that much, only for email and paying bills. The rep was very friendly but could do nothing else and connected me to the internet section.

A women, hard to hear, explained that the password needs to be reset on the desktop as well as on my laptop. Since I was calling from work, we confirmed the time of 7:30 p.m. that she would call me and I have to have the computers set up. To this day, no one contacted us.

I am very upset about the charges and nobody is there to assist. I spent almost an hour trying to connect to someone at the IT deparment and nothing happened. If I do not get this resolved asap, we will cancel the interet and phone with Bell.

I do not want to speak with anyone who cannot help resolve this issue. I can be reached in the evening at 905-475-5801 or during working hours at 416-395-0076.

Helga Roth/Alfred Roth

I was",2
261222,30-SEP-11,28-SEP-11,Michel,,fr,70.29.237.49,lynea.michelp@sympatico.ca,13433170,000000120204296,4,5,j'aimerais mieu m'adresser a une vrai personne au lieu de perdre mon temps a repondre a Emilie le robot!!!,4
261223,30-SEP-11,27-SEP-11,Robbie,,en,70.51.64.65,jmercier026@sympatico.ca,13417448,000000120165879,5,5,"Both the receptionist and Robbie the loyalty agent were courteous,helpful and
efficient.My call was very well handled
and I am very happy with the result.",5
261224,30-SEP-11,29-SEP-11,Cathrine,,en,174.94.47.172,C.Millard_657@sympatico.ca,13439276,000000120223547,5,5,,5
261225,30-SEP-11,29-SEP-11,Ajay,,en,174.94.62.231,jmarteniuk@sympatico.ca,13445444,000000120223133,2,1,Fix the problem that I am experiencing. My email was working fine. Something has changed on your end and it is very frustrating to the point I want to leave your Service.,1
261226,30-SEP-11,29-SEP-11,Aymen,,fr,174.93.126.143,rBarakett7@sympatico.ca,13449632,000000120236024,4,4,Peut-être m'expliquer pourquoi qu'il n'y avait pas de connexion depuis 3 jours...,3
261227,30-SEP-11,29-SEP-11,Darwin,,en,76.71.29.236,rolanddiaz@bell.net,13450220,000000120234057,4,4,,5
261228,30-SEP-11,25-SEP-11,Karla,,en,70.27.63.4,david.lambert@sympatico.ca,13389762,000000120129755,4,4,,4
261229,30-SEP-11,26-SEP-11,David,,en,70.54.64.89,suzette_55@sympatico.ca,13409278,000000120145671,5,4,"A call should have been offered to customers using more than the data usage limit; it would have been helpful to be given more information about saving options.",5
261230,30-SEP-11,18-SEP-11,Ronald,,en,174.89.174.4,englishexcellence@sympatico.ca,13299796,000000119967297,2,1,"After almost two hours, the rep said that he had to check something and would call me back right away. He never called me back!
I figured out the problem by myself. What a waste of time.",2
261231,01-OCT-11,30-SEP-11,Keith,,fr,174.93.147.211,alain12345@bell.net,13453354,000000120262158,5,5,Rien tout était parfait,5
261232,30-SEP-11,29-SEP-11,Amine,,fr,174.92.217.178,bryandeblois@bell.net,13441112,000000120228402,5,5,,5
261233,02-OCT-11,30-SEP-11,Stephen,,en,64.231.25.149,jmarchiori@sympatico.ca,13458902,000000120251223,5,5,,4
261234,02-OCT-11,01-OCT-11,Dilli,,en,64.229.25.116,r-vgossling@sympatico.ca,13473968,000000120277150,4,5,,5
260227,26-SEP-11,21-SEP-11,Sarah,,fr,70.52.7.114,andre.laplante2@sympatico.ca,13338294,000000120029384,5,5,"Sarah a bien relevé le défi Mac, avec patience, doigté et compétence, dans un français impeccable. ",4
260228,27-SEP-11,26-SEP-11,Fairin,,fr,74.14.180.131,laurentboursier@sympatico.ca,13403536,000000120148073,,1,"Ce n'est pas lui avec qui j'ai tenté de résoudre mon problème, c'est avec son superviseur John Prescott (enfin c'est ce qu'il m'a dit)
et j'attend toujours de parler au supérieur  de Prescott parce que le problème n'est pas réglé",1
260229,27-SEP-11,26-SEP-11,Elizabeth,,en,70.26.160.110,prudhommeriddell@sympatico.ca,13406976,000000120158571,5,5,"Nothing, the technician was very knowledgable and resolved all the issues.  He even returned to the house within 15 minutes to follow up on a line test that he had performed in his vehicle and then resolved that issue as well.",5
260230,27-SEP-11,12-SEP-11,Roberto,,en,70.26.141.79,davidthomson@sympatico.ca,13221254,000000119835650,5,4,The first person I spoke to thought that he hasd the problem solved but was not on the right connection. So maybe double cheking the connection before sign off but he was friendly and tried to do what he thought was right so I do not blame him for his effort it was there,4
260231,28-SEP-11,23-SEP-11,Mukesh,,en,70.31.51.174,jan.russell-johns@sympatico.ca,13371590,000000120080282,4,3,,4
260232,28-SEP-11,27-SEP-11,Danielle,,en,70.31.51.174,jan.russell-johns@sympatico.ca,13416886,000000120160841,5,5,"Wonderful service on this call.
Thank you.",5
260233,28-SEP-11,27-SEP-11,Chrystelle,,en,64.229.98.106,gksnow@sympatico.ca,13415940,000000120177362,1,1,correct your problem on my sympatico service,1
260234,28-SEP-11,27-SEP-11,Visakan,,en,174.92.85.208,leszekk@sympatico.ca,13418714,000000120171704,5,5,"Be more competitive and proactive in pricing of the services, care a bit more about customers' wallets and a bit less about maximizing your own profits. I never had much problem with Customer Service Support representatives, but the overall policy of Bell Canada which might be expressed this way: ""let's see how much money can we suck out of him/her before he/she breaks"" led to my decision to part my ways with Bell and it's satellites (Mobility, Sympatico, ExpressVu) despite being a loyal customer for many years.
The Customer Service Support Representatives are doing a good work. It's the Corporate Head and the ""maximum profit policy"" which causes you to lose customers.",2
260235,28-SEP-11,27-SEP-11,Salim,,fr,65.95.12.96,julie.guimond@sympatico.ca,13417854,000000120162458,3,4,"le préposé était un peu bizarre. Lorsque j'ai eu la ligne par exemple, il ne s'est pas présenté en disant ""bell internet"" ou autre du genre. Il a juste dit ""allo""... aussi le reste de l'attitude était un peu bizarre aussi, froide je dirais.",5
260236,28-SEP-11,27-SEP-11,Yves,,fr,24.122.228.183,annray7@sympatico.ca,13411834,000000120166148,3,1,Aucun suivi n'a été fait et je n'ai toujours pas le service de liaison internet depius 15 jours pourtant j'ai un contrat avec Bell à cet effet depuis 5 ans,2
260237,28-SEP-11,27-SEP-11,Siddiqui,,en,76.69.150.56,caputrex@sympatico.ca,13412846,000000120162550,5,5,"Giving customers the ""heads up"" when they're going over their download limit. ",4
260238,28-SEP-11,27-SEP-11,Francine,,en,184.148.179.38,eghie@sympatico.ca,13414830,000000120164743,1,1,Hier more experienced staff . I spent more than one in a half hour and she couldn't resolve the problem .,2
260239,28-SEP-11,27-SEP-11,Kmar,,fr,76.67.183.119,rejeanguybibeau@sympatico.ca,13422248,000000120163212,4,5,c'est parfait,5
260240,28-SEP-11,27-SEP-11,Rain,,en,70.27.62.60,janice.simpson@sympatico.ca,13416920,000000120177991,4,4,"Rain would have received ""Completely"" and ""Absolutely"" to questions 1 and 2 but upon receiving my transaction summary I was upset to see that I did not receive the credit owed of $67.25 but rather $59.53 so I am still short $7.72. Please refer to Confirmation #120177991. I would like the $7.72 credited to my account immediately and an email sent with the transaction and confirmation #'s attached.",3
260241,28-SEP-11,28-SEP-11,Philip,,en,70.27.136.39,nanetteb@sympatico.ca,13420736,000000120185469,5,5,"was pleased with service, thanks philip!!",5
260242,28-SEP-11,27-SEP-11,Shakeel,,en,64.228.136.115,philbrown@bell.net,13421608,000000120181546,4,4,Can't think of one thing that could have been performed any better.,5
260243,28-SEP-11,27-SEP-11,Arun,,en,64.228.142.62,jacksonsasha@sympatico.ca,13416790,000000120160264,5,5,,5
260244,28-SEP-11,27-SEP-11,Hssen,,fr,174.91.246.248,courage33@sympatico.ca,13413602,000000120181229,5,5,vont réparez la ligne du sympatico.ca,5
260245,28-SEP-11,27-SEP-11,Kyle,,en,70.29.60.189,selga@sympatico.ca,13423164,000000120174790,5,5,,3
260246,28-SEP-11,26-SEP-11,Soumaya,,fr,174.88.224.183,fernanddesaulniers@sympatico.ca,13399876,000000120145309,4,5,ça a été parfait,5
260247,28-SEP-11,26-SEP-11,Johanna,,en,76.64.118.245,mandlfarms@bell.net,13404408,000000120143340,4,4,,4
260248,28-SEP-11,27-SEP-11,Youssef,,fr,174.95.226.237,guy.claire@sympatico.ca,13416134,000000120182261,5,5,"absolument rien,",5
260249,28-SEP-11,27-SEP-11,Mitchell,,en,74.14.115.114,aipal@bell.net,13411396,000000120166000,4,4,"I was absolutely satisfied when dealing with the man about internet deal.
I was absolutely unsatisfied when talking to the woman about a deal on the phone.
She did not offer me a deal similar as Rogers or Vonage.",
260250,28-SEP-11,23-SEP-11,Oliver,,en,70.50.66.180,gordonrogersassoc@sympatico.ca,13370664,000000120096451,3,2,"I hsve a new netbook and wanted to set up Outlook Express in it to use my @sympatico address ( similar to my last netbook). I called Bell tech service and allowed him to go into my netbook to set it up.(He did a good job)/After it was done I discoverd that it was set up as Windows Live which I did not want (I already have a Hotmail account).
Can I change Windows live to Outlook and use my @sympatico email in it ?
Thankyou - Gordon Rogers",4
260251,28-SEP-11,27-SEP-11,Mohamed,,fr,74.14.184.143,nico15@bell.net,13420928,000000120181020,5,5,"Du representant très satisfaite.De l'apres pas du tout il a place une boite
courriel de bell alors que je voulais  
HOTMAIL et msn messenger il m'a dit que j'avais le même mot  de passe avec tous 
alors que c'est complètement faux conc-
tactez-moi pour refaire le travail c'est très important pour moi sa fais 
4 jours que j'essaie.En instalant la  
le courreil de bell mes messages entrent
aux 2 add:en même.En attente de vos nouvelles.Nicole thériault Merci",
260252,28-SEP-11,26-SEP-11,Leni,,en,70.27.23.89,ernest.millichamp026@sympatico.ca,13399640,000000120139286,4,4,Don't charge shipping and handling,4
260253,28-SEP-11,27-SEP-11,Hema,,en,70.30.53.42,hgregg@sympatico.ca,13416380,000000120178314,4,1,"Your recent change of servers has resulted in our business emails going out under hgregg@sympatico.ca instead of our business email address of admin@hsi.ca.
This could not be changed and is unacceptable. Please correct immediately.",3
260254,28-SEP-11,27-SEP-11,Kevin,,en,24.207.76.246,wilsonjpw@sympatico.ca,13424936,000000120171936,4,4,,5
258766,27-SEP-11,26-SEP-11,Elmer,,en,74.14.105.209,janeterik@sympatico.ca,13401682,000000120147025,5,2,Not the customer care service persons's fault. I took a call from someone who turned out to be a scam and my computer was compromised. He gave me phone number and e-mails address to Canadian Anti Fraud Centre and now I'm waiting for my IT guy to come and try to resolve the issue.,5
258767,27-SEP-11,27-SEP-11,Eya,,fr,184.145.172.123,pierre.audet@sympatico.ca,13406712,000000120160013,5,5,,5
258768,27-SEP-11,27-SEP-11,Kumar,,en,70.29.234.96,gerry2000@bell.net,13400452,000000120159976,4,4,My outlook express was not working properlt now its perfect and everything is good.,5
258769,27-SEP-11,23-SEP-11,Tyrone,,en,65.95.142.108,sharonmaki@sympatico.ca,13377258,000000120083852,5,5,"nothing  ""my guy"" was GREAT !",5
258770,27-SEP-11,26-SEP-11,Masood,,en,65.94.66.216,marcin514@bell.net,13404496,000000120146300,1,1,Advise customers of Big System Changes and updates as specially when the updates affect our day to day services such as Emails.,1
258771,27-SEP-11,26-SEP-11,Satish,,en,208.124.216.138,mroulston@sympatico.ca,13405586,000000120151488,1,1,"I am going to find another provider as soon as possible. You have changed my e-mail address and this cost me lots of money as I have 2 years of pre printed material with my e-mail address on them,",1
258772,27-SEP-11,22-SEP-11,Victoria,,en,174.89.130.222,les.johnson@sympatico.ca,13359414,000000120061049,3,3,,5
258773,27-SEP-11,26-SEP-11,Slah,,fr,70.55.55.71,lysegagne48@sympatico.ca,13404208,000000120143064,4,4,,4
258774,27-SEP-11,26-SEP-11,Manish,,en,174.94.64.112,tjpr@sympatico.ca,13409726,000000120152927,2,1,"Couldn't hear him. Could not understand him as his English was hard to decipher. He wanted me to move and was difficult and rendered me breathless and I just could not complete the call. Was very upset and started panic breathing. Sorry but asked for call back and the time has surpassed when issue was to be resolved today when they wanted me to be at computer and now I'm going back to bedroom to relax. Not happy with Bell and their overseas work force when they should be employing ""Canadians"" and that is the bottom line.  ",2
258775,27-SEP-11,26-SEP-11,Diego,,en,70.27.69.195,mstolz@bell.net,13405622,000000120135031,5,2,"nothing i was told it is a compuder problem but i did not gve up so i found the roblem myself i can use the computer again,i must have disconected the e key,thank you.",5
258776,27-SEP-11,21-SEP-11,Nikki,,en,70.30.144.35,williamjb@sympatico.ca,13351350,000000120033311,4,4,"Very satisfied, thanks....",5
258777,27-SEP-11,26-SEP-11,Vijay,,en,70.52.186.99,fjmbam@sympatico.ca,13399930,000000120144353,4,4,,5
258778,27-SEP-11,22-SEP-11,Gustavo,,en,174.92.95.103,mtokarew@sympatico.ca,13361146,000000120078866,3,3,"Our daughter had placed the call.  We called back the next day and spoke to a representative called Mary who made sure that a technician was advised of our probledm.  We got a call back the same day(before 18h)indicating that a technician would be dispatched the next day.  Our problem was resolved the next day to our complete satisfaction. It turns out our modem & connecting jack needed replacing.  Thank you for striving to continually improve customer services at BELL.

",5
258779,27-SEP-11,26-SEP-11,Mustapha,,fr,174.91.234.84,denisela01@sympatico.ca,13398736,000000120153532,5,1,"rien , car il y avait une dé-activation,je l'ai ré-activé",5
258780,27-SEP-11,26-SEP-11,Sharmila,,en,69.156.51.66,saunders1943@sympatico.ca,13408360,000000120134766,4,5,,4
258781,27-SEP-11,27-SEP-11,Sanjay,,fr,76.65.43.97,sgouel@sympatico.ca,13408552,000000120159792,5,5,absolument rien c'est parfait,5
258782,27-SEP-11,26-SEP-11,Jose,,en,70.30.18.252,briandavis@sympatico.ca,13397184,000000120144340,4,4,"Try to eliminate customers having to repeat themselves.  Stating my problem - in writing unambiguously should suffice.  I think there was a language gap - very small - but a gap nonetheless.  That said, it was a small price to pay to resolve my problem.",4
258783,27-SEP-11,26-SEP-11,Camille,,en,216.113.44.202,dcarbonare@sympatico.ca,13398624,000000120154586,4,5,,5
258784,27-SEP-11,26-SEP-11,Jose,,en,174.91.139.39,ruthbartels@sympatico.ca,13408038,000000120134653,5,5,,4
258785,27-SEP-11,18-SEP-11,Sarah,,en,76.70.83.25,martiuk@sympatico.ca,13302416,000000119961409,5,5,"I had a modem replaced. Two concerns

1) it required I find a seldom used password and id to initiate the modem. This was used 3 years ago and is not easy to find. Is a pasword really required. can it not be written on the side of the modem like the WEP.
2) The install loaded what i can only describe as addvertising software. I quickly deleted it. I am offened that it is now part of the system. ",4
258786,27-SEP-11,25-SEP-11,Cecilia,,en,174.94.9.189,don.carrington@sympatico.ca,13389962,000000120127358,5,5,"Though the techniian changed my email account from Windows Mail to Bell's Live Mail I have ben able to adapt. Your survey didn't pass the rigorous requirements of the screening process however and reported that it looked ""very suspicious"". I opened it anyway. ",5
258787,27-SEP-11,26-SEP-11,Mohammed,,en,76.68.45.171,e.paisley@sympatico.ca,13399360,000000120140325,5,5,his command of English isn't perfect but tried hard to make himself understood and was patient with me when I asked him to repeat himself. Seemed to know exactly what he was doing. Was very pleased with the knowledgeable and courteous service.,5
258788,27-SEP-11,26-SEP-11,Alejandro,,en,65.95.181.92,rebelfilms@sympatico.ca,13407312,000000120159432,4,3,"It took me three tries with a customer care representative to address my problem.  The first time, the rep had me on the phone for close to an hour and said he would call me the following morning to resolve the issue. He never called and my problem remained (I didn't keep his name unfortunately).  The second time, the problem was solved much quicker but the problem (my sympatico account being blocked) recurred after 24 hours.  The third time addressing the problem with a rep (Alejandro) was the quickest and most efficient... I hope the problem is finally resolved.",1
258789,27-SEP-11,26-SEP-11,Eliena,,en,174.88.181.158,dorisl15@sympatico.ca,13399138,000000120145615,4,4,,4
258790,27-SEP-11,21-SEP-11,Sabrine,,fr,70.49.67.150,mila7@sympatico.ca,13346708,000000120043653,1,1,premièrement nous servir ici au Quebec et non en TUNISIE et deuxièmement mettre des gens compétants et polis.,1
258791,27-SEP-11,26-SEP-11,Souhail,,fr,70.55.209.56,jlbrome@sympatico.ca,13402188,000000120147577,5,5,,5
258792,26-SEP-11,25-SEP-11,Felix,,en,174.88.9.97,paul1@sympatico.ca,13393206,000000120124183,4,4,I had a great deal of trouble hearing what your reps were saying & had to ask them to speak up several times.They were polite and knowledgeable tho.,4
258793,26-SEP-11,25-SEP-11,Suresh,,en,174.115.79.224,literacy.8@sympatico.ca,13391962,000000120124835,5,5,Nothing.,4
258794,26-SEP-11,23-SEP-11,Karla,,en,70.48.40.99,ecjones_05@sympatico.ca,13369568,000000120095925,5,4,Upgrade my outside line so I can receive 6mb/s not 2.66 which I have or a maximum of 3mb/s,5
259262,27-SEP-11,26-SEP-11,Kat,,en,65.92.142.164,lloyd2515@sympatico.ca,13403906,000000120146800,2,1,"SPEAK CLEARLY IN UNDERSTANDABLE ENGLISH. .STOP LONG WAITS ON ''HOLD''. .TRANSFER TO OTHERS & HAVE TO STATE PROBLEM ALL OVER AGAIN. .EASIER METHOD TO VIEW OUR BELL ACCOUNTS BALANCE , WHICH WOULD ENCOURAGE FASTER PAYMENTS FOR =BELL =SOMEONE WITH A LARGER BRAIN IN MANAGEMENT SHOULD INVESTIGATE THIS STUPID PROCEDURE= MR. WATSON ? ?",2
259263,27-SEP-11,26-SEP-11,Ajay,,en,74.15.34.117,don.groves@sympatico.ca,13399073,000000120137023,2,1,solve my problem,2
259264,27-SEP-11,25-SEP-11,Madhu,,en,67.71.36.140,nrflett@sympatico.ca,13393024,000000120129013,3,2,"The amount of time required to 'fix' a problem that developed spontaneously is very discouraging. The technician was very patient with me, but try this , try that try the next...frustrating!",3
259265,27-SEP-11,26-SEP-11,Sarry,,fr,65.92.166.143,alainjocelyne@sympatico.ca,13395690,000000120150629,5,5,,5
259266,27-SEP-11,26-SEP-11,Sandra,,en,99.249.140.252,juston@sympatico.ca,13402788,000000120150313,1,1,Give me faster service with my internet. I was never getting the service that I was paying for. ,1
259267,27-SEP-11,25-SEP-11,Mindy,,en,67.71.36.140,nrflett@sympatico.ca,13393026,000000120127690,3,4,"Again the technician ""Mindy"" was very patient. it took ages to get the problem fixed...as if the caller has unlimited time to spend on connection problems which should be up an running all the time. After all of it you're grateful to have things going again but at what lprice...and there's always What's Next???",2
259268,27-SEP-11,26-SEP-11,Azza,,fr,184.145.175.63,jean.fortin10@bell.net,13401840,000000120136919,5,5,le serv ice était adéquat,5
259269,27-SEP-11,26-SEP-11,Manel,,fr,76.64.243.145,pierre.rousseau005@sympatico.ca,13406722,000000120138414,4,4,baisser les prix au lieu des augmenter,3
259270,27-SEP-11,26-SEP-11,Keith,,en,70.51.128.216,christianhaddow@sympatico.ca,13397902,000000120136289,4,4,,5
259271,27-SEP-11,27-SEP-11,Philip,,en,174.94.62.202,kbennerdmacleod@sympatico.ca,13402994,000000120159918,5,5,"Nothing.  Philip is my new best friend!  He was professional, efficient, and friendly.  He had the problem diagnosed VERY QUICKLY (for a change).  Whenever I call tech support, I'm usually on hold for 45 mins or longer, last night it was less than 7 mins.  It was a relief to find out the problem was not with my system, (I had visions of waiting a week for a new modem) and Philip figured that out right off the bat.  You need more people like him working for you!",3
259272,27-SEP-11,26-SEP-11,Will,,en,70.53.109.172,cmpritchard@sympatico.ca,13398122,000000120140893,4,5,,3
259273,27-SEP-11,26-SEP-11,Juan,,en,64.231.222.121,kr.moore@sympatico.ca,13403278,000000120146733,4,4,You have done best with English first language reps,5
259274,27-SEP-11,26-SEP-11,Benitha,,en,76.69.64.193,gdyke@sympatico.ca,13400340,000000120159429,3,4,"It has taken 9 days, 13 support calls and 4 online chat sessions trying to get my internet service and capability to send mail back to normal.  And this is just the latest in a series of service issues.  In this last instance over 20 hours of my time for a problem that I did not cause.  Faulty modem, bad lines to my house (according to you), and this stupid Microsoft Mail filtering system that you use which in the last instance decided to disable my password after we finally got the lines and my email back working.  Bell has screwed up and run me in circles for the entire process until the end.  Now it's finally working again, but I am not happy at all.  Further, and I complained to Bell a few months ago about this; Microsoft Mail filters messages that are sometimes be vital to me and puts them in a Junk folder.  I want to turn filtering off.  I have better filters on my email program on my computer that work way better for me.  I have I don't need Microsoft Mail trying to be my ""big brother"".  There should be a means to disable Microsoft Mail filtering if the user chooses.  Now I have to constantly log on to Bell Mail to see what is in my junk folder.  I have had numerous instances where I have had an urgent email that needed my immediate attention only to find out it has landed in my junk folder.  It didn't used to be like this with Bell.  This and your lousy customer service that cannot resolve problems unless numerous calls and actions are taken makes me want to go with another ISP as soon as the opportunity presents itself.  As Bell customer of decades who has helped finance your BCE empire, please understand that if I could keep my email address and my home phone number with another ISP, I would be rid of you as my ""service provider"" in a heartbeat.  ",1
259275,27-SEP-11,26-SEP-11,Luis,,en,64.231.21.183,chrismason@sympatico.ca,13397886,000000120156539,4,4,train the other reps to be as good as the one yesterday,4
259276,27-SEP-11,26-SEP-11,Eliena,,fr,65.92.20.150,ronald.giguere@sympatico.ca,13407844,000000120143779,5,5,,5
259277,27-SEP-11,26-SEP-11,Jeffery,,en,207.164.79.53,mpoppe@sympatico.ca,13405572,000000120148748,5,5,"Everything about the contact with the rep was excellent - helpfulness, quick resolution and guidance to facilitate further resolution.  Very professional with excellent listening and communication skills.  Also, the authority to make decisions.  Thank-you",5
259278,27-SEP-11,27-SEP-11,Venkat,,en,74.15.101.232,vanlingen@sympatico.ca,13410046,000000120159595,5,5,Had problem understanding your employee. Accent was a little thick. But they did a good job.,3
259279,27-SEP-11,26-SEP-11,Mehdi,,fr,76.67.88.139,brigitte.buess@sympatico.ca,13397188,000000120149534,5,5,"Rien ,tout était parfait. Le conseiller a été très sympathique et patient et aujourd'hui le technicien est venu à la maison et a règlé le problème. Je suis entièrement satisfaite.",5
259280,27-SEP-11,23-SEP-11,Omar,,en,74.14.130.100,charles.beale@sympatico.ca,13368026,000000120083121,1,3,My email was blocked for 5 days. In that time I could not communicate with my business people. I phoned 310-SURF twice in that time to be told I would have this sorted in 24-72 hours! The first order was cancelled for some reason - with apologies. I finally phoned 310 Bell this morning and has the password reset.(I could not do it online). When I spoke with billing this morning I was given a $ 20 credit for all my inconvenience! This is not good enough by a long shot. ..Looking elsewhere for a new service provider!!!,1
259281,27-SEP-11,20-SEP-11,Aria,,en,205.250.65.37,magneticnorth@sympatico.ca,13330910,000000120006449,3,3,"Explain how my account came to be cancelled. The report Aria had from the cancellation incident was apparently in french so Aria was unable to give me details about by whom, or how the cancellation request happened. This leaves me with some question about the security of how changes get made and whether I may get another surprise change to my account and potentially lose this e-mail.",4
259282,27-SEP-11,26-SEP-11,Reginald,,fr,204.101.237.139,michel552@sympatico.ca,13405170,000000120134620,4,4,Avoir un magazine à mon laurier    jai tu aller maniwaki avoir nouveau cell,3
259283,27-SEP-11,26-SEP-11,Mitchell,,en,174.92.79.220,jlmayer@sympatico.ca,13402208,000000120146402,5,4,,4
259757,26-SEP-11,23-SEP-11,Kota,,en,174.89.112.114,marvin_fagan@sympatico.ca,13374186,000000120095228,4,4,"making your agent speak clearer and not as fast, they can't be understood",4
259758,26-SEP-11,21-SEP-11,Zishan,,en,76.64.47.192,feejay@sympatico.ca,13341892,000000120040428,5,5,,5
259759,27-SEP-11,26-SEP-11,Thitola,,fr,76.67.163.98,benoperu@sympatico.ca,13396788,000000120159200,4,2,Rien car a anne etait trop importante et des techniciens étaient déjà sur le cas.,5
259760,27-SEP-11,26-SEP-11,David,,en,70.28.73.38,Dwayne.C.Archbold@bell.net,13395150,000000120156711,2,1,Both representatives were excellent. Bell service for what I am paying for is pathetic. Tell your customers when changes are pending or there is a risk of dimished service. I should not have to call to find out that changes have been made and there is nothing that the reps can do about it,1
259761,27-SEP-11,26-SEP-11,Moses,,en,64.229.236.229,jarandelovic@sympatico.ca,13401712,000000120140516,4,4,you did it,4
259762,27-SEP-11,26-SEP-11,Lorraine,,en,70.49.22.103,mpierce.ca@bell.net,13405570,000000120135441,5,5,,5
259763,27-SEP-11,26-SEP-11,Bradley,,en,174.94.65.27,mgodin7@bell.net,13405084,000000120150410,4,5,"provide some estimate of the wait time for a service person to be available or call back when a service person is about to be available.
",5
259764,27-SEP-11,26-SEP-11,Hassiba,,fr,67.71.71.14,nancybeaudet@sympatico.ca,13405752,000000120139466,5,5,,5
259765,27-SEP-11,26-SEP-11,Fatiha,,fr,76.67.169.22,flg@sympatico.ca,13399944,000000120149604,5,4,,5
259766,27-SEP-11,26-SEP-11,Chae,,en,99.230.124.186,frank.tancredi@sympatico.ca,13400078,000000120141852,5,4,,5
259767,27-SEP-11,26-SEP-11,Jeanette,,en,76.71.154.234,fcharles1@sympatico.ca,13399834,000000120153326,4,4,,4
259768,27-SEP-11,26-SEP-11,Ralph,,fr,70.30.171.237,jackc1@sympatico.ca,13401562,000000120140534,5,4,"Je recevais des messages concernant un problême de prises USB qui semblaient encombrées.  Ce monsieur m'a fait comprendre que la solution à ce problème m'incombait plutôt qu'à mon fournisseur.
Je ne crois pas avoir découvert la solution, mais il semble que cela ne m'empêche de continuer à travailler les activités auxquelles je suis habitué.  D'où je tenterai de fouiller le problème lorsque je serai plus disponible.",4
259769,27-SEP-11,26-SEP-11,Nedra,,fr,76.71.181.104,helene093@sympatico.ca,13401038,000000120136020,4,4,,5
259770,27-SEP-11,26-SEP-11,Antony,,en,70.50.46.211,suzannejette@sympatico.ca,13409274,000000120158911,2,2,"Show more compassion. The issues I had all day were Bell's fault.The technician who came to my home forgot to reconnect the internet wires.Therefore,I went for a long period of time without service.His error deprived me of accomplishing tasks that people were counting on me to do.",3
259771,27-SEP-11,13-SEP-11,Slah,,fr,64.229.74.116,parmenter@bell.net,13243724,000000119851039,3,2,etre un peu plus patient avec une debutante,5
259772,27-SEP-11,08-SEP-11,Brahim,,fr,70.30.192.100,psavoie_42@sympatico.ca,13185680,000000119747952,3,2,Le problème n'est pas résolu. On a surtout essayé de me vendre un service additionnel. On m'a dit qu'un techniciel passerait chez moi installer un système à fibre optique ou quelque chose du genre. Finalement on m'a envoyé un modem par Purolator que j'ai refusé puisque je ne pense pas que mon ordinateur (pc) soit apte à recevoir du wifi.,3
259773,27-SEP-11,26-SEP-11,William,,en,74.12.47.78,bjpeel@sympatico.ca,13396978,000000120134232,3,3,"Maybe some mention of the offers and how to get a better price. I have I feel been overpaying for a long time.  I use very little downloading and am paying for this package.  It would be nice if we received some kind of care in our service as to informing us to other plans that would better suit our useage. 
The second call helped me in this matter. Because I had looked on the internet and was specific with the person that helped me...",4
259774,28-SEP-11,27-SEP-11,Vinod,,en,76.69.16.167,margo.willmot@sympatico.ca,13419498,000000120183256,5,5,,5
259775,28-SEP-11,27-SEP-11,John,,en,70.53.20.234,ewatts1@sympatico.ca,13415100,000000120179973,1,1,Not disconnect from the customer,1
259776,28-SEP-11,15-SEP-11,Deepika,,en,70.26.108.160,claude.tognarelli@sympatico.ca,13263842,000000119889283,2,1,"The problem took 10 days to resolve
",
259777,28-SEP-11,26-SEP-11,Katelyn,,en,70.27.10.46,b.giles@sympatico.ca,13396500,000000120155088,5,5,,4
259778,28-SEP-11,27-SEP-11,Melvin,,en,69.158.139.122,cbrine@sympatico.ca,13413040,000000120178807,5,5,Hire Canadians.,5
259779,28-SEP-11,27-SEP-11,Jay,,en,65.92.64.171,rgmttaplin@bell.net,13422326,000000120161101,5,5,not a thing.,5
259780,28-SEP-11,26-SEP-11,Jay,,en,184.147.54.68,jcienfuegos@bell.net,13401770,000000120133782,5,5,anything I got a good support. congrats!,5
259781,28-SEP-11,27-SEP-11,Reuben,,fr,67.71.168.193,a.majakian@sympatico.ca,13411186,000000120160220,5,5,,5
259782,28-SEP-11,27-SEP-11,Deepak,,en,192.197.253.19,asbraithwaite@sympatico.ca,13411958,000000120160249,2,3,"The issue was with an internet change from copper line to fibre optic. It was supposed to take place around the 22nd or 23rd or Sep. It seems that the technician disconnected the old service, but did not connect the new. I called on weekend to indicate we had no internet service at all and was told it would be resolved on Monday. Tuesday morning, we still had no internet, so I called again and was passed on to someone else who arranged a technician to return and connect the new service, but this took until Tuesday night. We went without internet service from Friday until Tuesday which was an inconvenience, not to mention that every time we called to look for resolution, each new person immediately starts by going through a pre-set checklist ""turn your modem off, etc..."" and they never take the time to ask about the background behind the issue so that they might have a better chance a figuring out what the real problem is.",3
259783,28-SEP-11,27-SEP-11,Kevin,,en,174.94.93.216,nicnuc@bell.net,13420926,000000120174541,5,5,all inquiries were answered,5
259784,28-SEP-11,27-SEP-11,Philip,,en,67.70.16.253,dmdance@sympatico.ca,13414476,000000120185250,5,5,Wait time to speak with the Bell technical representative.,4
259785,28-SEP-11,27-SEP-11,Besma,,fr,174.94.71.153,a.shooner@sympatico.ca,13411200,000000120167892,5,5,"TOUJOURS AVOIR DU PERSONNEL COMME 
 Mme BESMA. PATIENTE ET COMPETANTE ",4
259786,27-SEP-11,26-SEP-11,Patricia,,en,74.15.76.118,moynahan@bell.net,13405562,000000120153127,5,4,,4
259787,27-SEP-11,23-SEP-11,Elsy,,en,174.89.122.228,anger@sympatico.ca,13366690,000000120088089,1,1,,2
259788,27-SEP-11,26-SEP-11,Liz,,en,65.95.137.13,dsvansickle@sympatico.ca,13399276,000000120136649,1,1,"customer service,Liz was not the problem I understand that she is only doing her job. Your ""whole"" system is not good and I will not return as a customer and will not recommend bell services",1
259789,27-SEP-11,26-SEP-11,Baltharaj,,en,64.231.0.232,gibson10@sympatico.ca,13400508,000000120145842,5,4,nothing things are fine,5
259790,29-SEP-11,28-SEP-11,Crystal,,en,70.31.52.198,david.mallinson@sympatico.ca,13428292,000000120196970,5,5,,4
259791,29-SEP-11,28-SEP-11,Brent,,en,72.38.73.178,karen.holt@sympatico.ca,13432082,000000120207735,5,4,,4
260255,26-SEP-11,24-SEP-11,Jamila,,fr,70.48.136.188,marielise.lirette@sympatico.ca,13384686,000000120106374,4,2,"Il semble que le problème ne peut être résolu (enlever un dossier dans le côté gauche de la boîte de réception de Sympatico)On m'a dit qu'un informaticien pourrait le faire.
Aussi, un courriel envoyé avec Outlook avec du papier peint ne peut, il semble, être reçu tel quel par le destinataire.
C'est la vie!!! Quand j'aurai l'occasion de voir un informaticien, je lui en parlerai.",5
260256,26-SEP-11,21-SEP-11,Ghislain,,fr,209.226.175.29,michel.lamarche6@sympatico.ca,13346602,000000120044465,3,1,"Unilatéralément et sans préavis, Bell a discontinué mon rabais de 5,00$ par mois du forfait de Bell pour l'utilisation illimitée d'Internet de base par ligne téléphonique. 

L'agent m'a proposé deux mois de service gratuit (30,95$ x 2) pour éponger la perte de 5$ par mois pour l'équivalent d'un an (5x12=60$ vs 2x30.95$=61.90$).

Le préposé a fait sa job mais soyez informés que je considère cette pratique déloyale car je n'ai jamais été informé de cette nouvelle hausse et qu'en plus, j'ai très peu d'alternatives disponibles
(technologique ou commerciale)dans ma région.
 
J'ai donc dû abdiquer face à Bell, pour ainsi regagner 60$ !

Michel Lamarche",1
260257,27-SEP-11,26-AUG-11,Ginette,,en,70.53.220.153,adrian7@sympatico.ca,13023633,000000119442414,2,3,Stop making the same recurring mistakes!,3
260258,27-SEP-11,26-SEP-11,Sami,,fr,70.55.165.168,claudechantal@sympatico.ca,13398036,000000120144322,5,5,rien de plus,5
260259,27-SEP-11,26-SEP-11,Abdul,,en,70.29.19.96,marvin.nelson@sympatico.ca,13404768,000000120134229,5,5,,5
260260,27-SEP-11,26-SEP-11,Alejandro,,en,50.101.227.57,larrymorrison@sympatico.ca,13403502,000000120148813,3,2, Someone who spoke better english would have been nice!,3
260261,27-SEP-11,26-SEP-11,Robert,,en,74.14.3.228,lenknight@sympatico.ca,13403670,000000120134262,5,5,"Answering machine left me guessing about which number to press for E-mail help. Maybe there should be the option of staying on line for a person we could ask & have them connect us with right department.
Next question, since we are Bell Mobility, Bell Expressview, Bell e-mail I'll say ""probably""",4
260262,27-SEP-11,26-SEP-11,Niyaz,,en,65.94.164.141,margarethooton@sympatico.ca,13404520,000000120139999,1,1,"I was left with my home page changed and I was put into yahoo sever rather than google in wnich I had been. For both these actions I lost all my book marks. In a later caall by my own,who had to come to correct you errors,the both technician's feel I have a modem problem",1
260263,27-SEP-11,26-SEP-11,Amy,,en,70.50.112.213,kennedy.dc@sympatico.ca,13403062,000000120152009,5,5,,4
260264,27-SEP-11,26-SEP-11,Josi,,en,70.31.61.96,c.cluett@sympatico.ca,13397330,000000120136338,1,1,To not have disconnected me.,1
260265,27-SEP-11,26-SEP-11,Lance,,en,76.69.40.250,iveswjss@sympatico.ca,13401458,000000120141974,4,4,,4
260266,27-SEP-11,26-SEP-11,Eduardo,,en,70.49.231.61,blair.morphet@sympatico.ca,13396994,000000120158659,4,4,,4
260267,27-SEP-11,26-SEP-11,Frank,,en,76.67.82.33,dan.dejaegher@sympatico.ca,13398392,000000120144629,5,5,,5
260268,27-SEP-11,26-SEP-11,Achref Badii,,fr,76.65.250.100,michemoyen@sympatico.ca,13405220,000000120157692,5,4,,5
260269,27-SEP-11,26-SEP-11,Ingrid,,en,74.15.25.184,magicalretreat@bell.net,13404340,000000120135259,5,5,,3
260270,27-SEP-11,26-SEP-11,Dilip,,en,209.226.201.228,j.virdi@sympatico.ca,13401528,000000120156911,4,4,get a credit for inconvenience of Internet interferance,4
260271,27-SEP-11,26-SEP-11,Victor Gabriel,,en,70.31.80.127,gregg.mercer@sympatico.ca,13400746,000000120133281,5,4,Mission accomplished!,5
260272,27-SEP-11,26-SEP-11,Karla,,en,70.49.144.235,jdenbok@sympatico.ca,13401798,000000120133076,1,1,Conflicting answers. Two technicians that didn't show up at two separate times. I've had to cancel two webinars because of slow speed. Gave up two days waiting for your repair people. I have a large number of accounts with Bell through my personal residence and businesses. I've had it with Bell. I'm tired of speaking to people in India I can't often understand and fed up with non performance. I am switching ALL my accounts to Rogers,1
260273,27-SEP-11,26-SEP-11,Iris,,en,65.93.70.205,joygrossi@sympatico.ca,13402570,000000120150594,5,4,,4
260274,27-SEP-11,26-SEP-11,Mallika,,en,174.94.20.145,haiseldenr@sympatico.ca,13400900,000000120146232,5,5,slight accent problem,5
260275,27-SEP-11,26-SEP-11,Nikitha,,en,70.30.90.243,tfinn@sympatico.ca,13409576,000000120142164,4,4,,5
260276,27-SEP-11,26-SEP-11,Duncan,,en,76.64.209.2,sdkrymusa@sympatico.ca,13408436,000000120145698,3,,Our contact was pleasent but we are not sure yet if the problem has been solved.,
260277,27-SEP-11,26-SEP-11,Sarry,,en,70.49.218.243,ejmoose@bell.net,13399470,000000120158024,5,4,,5
260278,27-SEP-11,26-SEP-11,Adam,,en,70.49.177.3,papergiant@sympatico.ca,13406310,000000120142079,5,5,Nothing.,5
260279,27-SEP-11,26-SEP-11,Charles,,en,99.249.167.59,cmrbarr@sympatico.ca,13398124,000000120141621,2,4,Cheaper internet and notifiction that per usage was going to be charged. More descriptive bills.,1
260280,27-SEP-11,26-SEP-11,Jean-Raynaud,,en,70.49.228.172,butchersm@bell.net,13397280,000000120149152,3,3,This fellow was not as well trained as others I have called on this line. Said he was a Canadian in Ottawa but sure sounded Indian.,4
260281,27-SEP-11,26-SEP-11,Ghaieth,,fr,184.144.219.23,therese.couture@sympatico.ca,13409628,000000120154678,5,5,,5
260282,27-SEP-11,26-SEP-11,John,,en,184.147.38.98,edfine@sympatico.ca,13399410,000000120159396,4,4,,3
260283,27-SEP-11,26-SEP-11,Stephan,,en,174.95.198.106,robert.lynch087@sympatico.ca,13407700,000000120155292,5,4,,5
260284,27-SEP-11,26-SEP-11,Basho,,en,67.70.198.230,davidr57@sympatico.ca,13398580,000000120159250,5,5,nothing the contact was brief the service tech professional and courteous,5
260285,27-SEP-11,26-SEP-11,David,,en,64.229.93.244,cautious7@sympatico.ca,13397634,000000120143376,5,5,improve sound on the phone,5
260286,27-SEP-11,26-SEP-11,Chad,,fr,65.94.180.177,rachel.jette@sympatico.ca,13407092,000000120155648,5,5,Que je n'ai pas a telephoner...,3
260287,27-SEP-11,21-SEP-11,Gregory,,en,76.66.163.131,kwegum@bell.net,13344912,000000120035332,5,4,"Just a little more explanation of how and what was moved and changed. 
I was happy with the result however. ",5
260288,27-SEP-11,25-SEP-11,Mehdi,,fr,174.93.225.153,bayard.n@sympatico.ca,13388958,000000120131389,5,5,rien,4
260289,27-SEP-11,26-SEP-11,Alfredo,,en,184.144.19.102,g.deboer@sympatico.ca,13400162,000000120157278,4,4,everything was good,5
260290,28-SEP-11,25-SEP-11,Juan,,en,64.231.20.239,evagarvey@sympatico.ca,13390218,000000120131025,5,5,,4
260291,28-SEP-11,27-SEP-11,Andrea,,en,184.147.203.202,jsamu50901@sympatico.ca,13417772,000000120184963,5,5,,5
260292,28-SEP-11,27-SEP-11,Radhia,,fr,69.157.245.173,martin.gaudet@bell.net,13419698,000000120175817,5,5,nil.,5
260293,28-SEP-11,27-SEP-11,Jeannette,,en,70.55.40.17,lerascanindo@sympatico.ca,13418688,000000120181844,5,5,,5
260294,28-SEP-11,27-SEP-11,Benazir,,en,69.156.92.71,s4patrick@sympatico.ca,13422850,000000120182453,5,4,,4
258795,26-SEP-11,25-SEP-11,Kevin,,en,174.113.132.132,burchett22@sympatico.ca,13389230,000000120121832,5,4,do not press one for English,3
258796,26-SEP-11,25-SEP-11,Silvia,,en,65.92.204.143,belgie@sympatico.ca,13388986,000000120129221,1,1,"The person I was talking to had no idea that the internet was down, apparently it was wide spread.  I had to tell her that it seemed like a biger problem, she then looked into it.  Why would this informaton not already be common knowledge?",3
258797,26-SEP-11,20-SEP-11,Ali,,fr,184.148.172.37,luce.mario@sympatico.ca,13330634,000000120010029,2,2,"Me donner le coût mensuel précis pour le Service Bell Internet Essential plus. L'agente à qui j'ai parlé m'avait dit $41. et quelques sous + taxes et un crédit de $5. et m'a mentionné à quelques reprises que ça me reviendrait moins cher que le montant que j'ai payé jusqu'à maintenant, avec un service plus rapide.  Quand j'ai reçu, le 19 sept., les détails de la commande, le coût était de 46.95 + taxes (total - $53.06). Même avec le crédit de $5., je paierai encore plus. Il est possible que j'annule cette commande.

J'avais aussi demandé de m'envoyer la nouvelle liste COMPLÈTE des services  que j'ai avec Bell Téléphonie.  Pas reçue! 

Je dois aussi ajouter que j'ai eu de la difficulté à faire enlever complètement le Service Appel en attente.  J'ai dû faire 2 ou 3 appels pour en arriver là...",3
258798,26-SEP-11,25-SEP-11,Dawood,,en,174.94.50.122,trukam@sympatico.ca,13394662,000000120128525,5,5,"nothing
",4
258799,26-SEP-11,25-SEP-11,Mahender,,en,69.157.74.93,hargita78@bell.net,13390760,000000120123102,5,5,This time it was the best so far.,5
258800,26-SEP-11,25-SEP-11,Seifeddine,,fr,65.93.2.219,colibri1@bell.net,13389558,000000120131875,5,5,"rien, l'employé a fait ce qu'il fallait.",5
258801,26-SEP-11,24-SEP-11,Jose,,en,67.70.43.85,liarichards@sympatico.ca,13384198,000000120117778,5,5,nothing,4
258802,26-SEP-11,16-SEP-11,Harathi,,en,70.31.51.239,mac.morris@sympatico.ca,13282744,000000119930761,4,3,"I called because I had a message from Bell asking me to activate my internet security.  The message also had a warning that it could be a phishing message.  I called to confirm its authenticity.  I was assured that the internet security was already in place and there was no explanation for the warning message.  NB I received another message today to activate the security and another Phishing warning.  When I did attempt to activate the security, there was no evidence that the prompts worked.",4
258803,26-SEP-11,25-SEP-11,Jessica,,en,70.30.77.244,claude-the-toad@sympatico.ca,13389510,000000120130058,4,4,,4
258804,26-SEP-11,23-SEP-11,Addu,,en,70.53.130.252,dpokornik@sympatico.ca,13369394,000000120093683,3,2,provide an email address in which to connect with a rep in regards to this ticket number.  Everytime I call I have to explain this unique and detailed situation over and over again.,2
258805,26-SEP-11,24-SEP-11,Jeff,,en,65.95.43.197,l.parsons@sympatico.ca,13383982,000000120115791,4,4,Call customer back rather than frequently put on hold to solve problem,4
258806,26-SEP-11,23-SEP-11,Celina,,en,74.12.87.251,john.alice@sympatico.ca,13372216,000000120098777,3,5,"The troubleshooting was tedious and unneceessary.  Some of us are more advanced users and troubleshoot our own problems before calling for help.  It took almost 10 minutes of troubleshooting before you would reset my password, which is what I said at the start.  The lady was pleasant though.",4
258807,26-SEP-11,23-SEP-11,Johnny,,en,76.65.16.78,k.savas@sympatico.ca,13372596,000000120083541,5,4,"The inconsistency with billing... The time I spend to talk to the right agent .... is very irritating and definitely  unnecessary.
I am very happy the way  Johnny resolved my issue, thank you.
",4
258808,26-SEP-11,24-SEP-11,Saadullah,,en,183.83.198.231,buck_kobe@bell.net,13380378,000000120112936,5,5,,5
258809,26-SEP-11,25-SEP-11,Raj,,en,70.27.158.239,dougdawson@sympatico.ca,13389990,000000120129049,4,4,,4
258810,26-SEP-11,15-SEP-11,Lamya,,fr,174.94.119.38,rogerhuet@sympatico.ca,13272550,000000119894371,5,5,,5
258811,26-SEP-11,25-SEP-11,Wassim,,fr,184.145.174.250,michel.jaseur@sympatico.ca,13392604,000000120121676,4,4,,5
258812,26-SEP-11,23-SEP-11,Kelly,,en,174.95.215.183,fred.schumacher@sympatico.ca,13370172,000000120092239,5,,"The Bell Technician could have respected our request for 1PM or after and our original request would have been resolved and we would not have had to make a second contact, to resolve our problem. ",3
258813,26-SEP-11,20-SEP-11,Karen,,en,174.93.30.61,twosouthpaws@sympatico.ca,13336578,000000120002755,,,I spoke with 4 reps on 9/20 and cannot remember which time I spoke with Karen...the first time was with Anthony and the phone line cut off and went dead...the second time was to start over again...the 3rd time I was frustrated and wanted to cancel...the 4th time I was put over to the Loyalty dept.,3
258814,26-SEP-11,25-SEP-11,Praveen,,en,64.231.21.32,david.aronoff@sympatico.ca,13389754,000000120131829,4,4,Les time on hold!,4
258815,26-SEP-11,21-SEP-11,Mariama,,fr,69.156.160.146,simard.a@sympatico.ca,13349768,000000120034663,5,4,rien,2
258816,26-SEP-11,25-SEP-11,Ricardo,,en,184.144.72.248,britaly@sympatico.ca,13389194,000000120124269,5,4,,4
258817,26-SEP-11,25-SEP-11,Elsy,,en,74.12.238.78,mauriceking@sympatico.ca,13392440,000000120129521,1,1,"was given a telus toll free number by your ontario rep. because I reside in alberta for a bell inqiury, this after one hour and forty minutes on waiting to discuss my problem.",3
258818,26-SEP-11,25-SEP-11,Josue,,en,174.95.156.157,grngr@sympatico.ca,13390660,000000120125546,4,3,,4
258819,26-SEP-11,25-SEP-11,Suraj,,en,65.93.202.141,rgifford@sympatico.ca,13393606,000000120131215,5,5,I feel that the rep should check level of confidence and internet knowledge before getting started. although he did very well with me.,5
258820,26-SEP-11,23-SEP-11,Nikitha,,en,70.53.58.75,daisynaturalhealth@bell.net,13368658,000000120089668,4,3,"Escalate the problems that I've been having as opposed to not following through, with her findings!!!!!!",3
258821,27-SEP-11,25-SEP-11,Jaime,,en,70.29.120.179,hl.russel@sympatico.ca,13390826,000000120127529,1,1,Turned on my internet equitment like the representative did in less than 1 minute on September 26th. ,1
258822,28-SEP-11,27-SEP-11,Caroline,,en,74.12.147.121,robert1231@sympatico.ca,13422484,000000120162645,5,5,nothing at all,5
258823,28-SEP-11,27-SEP-11,Juliio,,en,64.231.196.92,stevereal@bell.net,13423764,000000120180645,1,2,Can someone fix my mail problem?,2
258824,28-SEP-11,27-SEP-11,Mohamed,,fr,174.92.186.203,brigitteboutin@bell.net,13412666,000000120167787,4,4,,4
258825,28-SEP-11,27-SEP-11,Sarry,,fr,174.95.230.234,gusereau@sympatico.ca,13416132,000000120177681,5,5,C'était correct,4
258826,28-SEP-11,27-SEP-11,Sarah,,fr,64.229.132.211,louhart@sympatico.ca,13419026,000000120179469,5,5,Selon moi rien car Madame Sarah a été  d'une efficacité remarquable. Je lui envoie mes félicitations pour un service impeccable. Merci,5
259284,28-SEP-11,27-SEP-11,Radhia,,fr,24.122.10.115,baulynebolduc@bell.net,13412154,000000120176126,1,4,"j ai été obligé d annuler plusieurs fois
immaginer le perte de temps j ai payé 20.00 pour annuler a la caisse pour que vs ne passez pas le paiement ca je savais que j aurais du trouble et oui un autre compte elle a dit qu elle fesais un exception wo j avais annullé pas belles expérience surtout que mes comptes n étaient jamais du meme montant vs devriez services clientelle pour tout ex téléph inernet et cable",1
259285,28-SEP-11,27-SEP-11,Mouna,,en,184.147.32.28,wlgade@bell.net,13424960,000000120165609,5,2,"Mouna was excellent, very patient but at the end had to refer me to an axpert. I would call on her any time.
                           L Gade",5
259286,28-SEP-11,23-SEP-11,Oussama,,fr,69.157.94.108,laterreetlamer@sympatico.ca,13373164,000000120090578,1,2,"le ton choisi pour répondre comme service à la clientèle était vraiment déplacé et ne semblait vraiment apprécié son travail. Alors que je ne pouvais entrer dans ma boîte de réception, la solution que Bell a choisi a été de m'envoyer un nouveau mot de passe dans ma boîte de réception  sachant que je ne  pouvais me rendre à ma boîte de réception. Le lundi suivant par contre, un autre employé très courtois a régler le problème par téléphone en 3 minutes...3 appels pour régler un problème, c'est trop de temps perdu pour moi et me priver d'un service pendant plus de 72h; j'aimerais que sur ma prochaine facture, il y ait un crédit de 72h. J'espère être entendu et respecté.",1
259287,28-SEP-11,27-SEP-11,Xenia,,en,70.29.112.158,elizabeth.hoffman@sympatico.ca,13414898,000000120185476,5,5,It is a HP problem,5
259288,28-SEP-11,26-SEP-11,Elizabeth,,en,174.88.171.20,alexandmaggie@sympatico.ca,13395750,000000120150828,4,3,Have the repair person to com on the day he/sahe was schedule,4
259289,28-SEP-11,26-SEP-11,Genevieve-Marie,,fr,184.148.217.50,claudecourtois@sympatico.ca,13398042,000000120158736,5,5,vira sécurité et au début j'avais installé Bell sécurité mais il ralentissait mon système et même le bloquait donc je l'ai enlevé et mis Avira .  Je n'ai rien a dire contre mon appel à Bell j'ai eu un très bon service polie et paciente. J'aimerais que l'on puisse avoir internet haute vitesse sans à avoir Bell sécurité dans le forfait qui est inclue donc on aurait le choix de le prendre ou pas. Car dans mon cas je pais pour deux système de sécurité car Bell ne fait pas pour mon autre ordinateur.,2
259290,28-SEP-11,26-SEP-11,Lisa,,en,74.15.251.57,laurierd@sympatico.ca,13403548,000000120143870,5,5,This time our problem was resolved quickly. Thank you. In the pass we have had problem getting the right technicians to help us.,4
259291,28-SEP-11,27-SEP-11,Achref,,en,65.92.223.22,andrew_44@bell.net,13411708,000000120178589,1,1,,1
259292,28-SEP-11,26-SEP-11,Mudilyar,,en,174.89.63.242,joe.petten@bell.net,13402304,000000120150630,4,4,nothing,3
259293,28-SEP-11,27-SEP-11,Stephane,,fr,70.53.174.37,denisesavoie@bell.net,13414188,000000120170482,4,4,rien de plus mais j aimerais vous parler d un autre sujet concernant mon service internet mais je ne suis pas dans le bon sondage pour l autre sujet,3
259294,28-SEP-11,24-SEP-11,Michael,,en,184.148.239.95,gennarod@sympatico.ca,13382264,000000120116746,5,4,,3
259295,28-SEP-11,27-SEP-11,Stephane,,fr,70.30.231.95,jcgin.pat@sympatico.ca,13417032,000000120183767,5,4,Le conseiller m'a donné des trucs pour résourdre le problème que j'ai réussi en partie. La solution semblait la bonne mais je n'ai pas pus le recontacter de nouveau.,5
259296,28-SEP-11,27-SEP-11,Casey,,en,70.54.96.168,herceg@sympatico.ca,13416366,000000120164219,5,5,,5
259297,28-SEP-11,06-SEP-11,Sandra,,en,74.15.252.120,mwaespe@sympatico.ca,13155048,000000119677409,1,1,"Provide me with internet service
Have a person at the help desk who understands the internet technology",1
259298,28-SEP-11,12-SEP-11,Joseph,,en,74.15.252.120,mwaespe@sympatico.ca,13228230,000000119816767,2,1,"Provide me with internet service
The help desk has no power to interact. All they can do is ""elevate"" the issue to some mysterious higher power, but they cannot inquire what, if anything is happening. As it turned out, I was without service for over two weeks. That is not acceptable",2
259299,28-SEP-11,21-SEP-11,Seshidhar,,en,184.146.114.148,sdoan@sympatico.ca,13349510,000000120038755,4,3,,3
259300,28-SEP-11,27-SEP-11,Anusha,,en,76.69.100.80,marsha.hiltz@sympatico.ca,13419676,000000120184348,4,5,,4
259301,28-SEP-11,24-SEP-11,Jessica,,en,65.93.161.25,jaliz@sympatico.ca,13382974,000000120119490,5,4,"language bearier, had a hard time to understand the lady.",5
259302,28-SEP-11,27-SEP-11,Kevin,,en,76.66.95.94,rtoys@sympatico.ca,13422776,000000120169356,5,4,Never have applied the charge in the first place that made the call necessary. That was the reason a call was required.,3
259303,29-SEP-11,28-SEP-11,Shashank,,en,174.94.26.189,peter.kettler089@sympatico.ca,13435358,000000120204042,1,1,I choose not to say,2
259304,29-SEP-11,28-SEP-11,Gilberto Jose,,en,76.67.204.207,pkamichaitis@sympatico.ca,13435500,000000120211243,5,5,"Waiting time for a representative was 45 minutes..and then I wasn't put through
immediately to the technical person I had requested by pressing a key at the start..
A lack in the system not your reps expertise, Thank you",5
259305,29-SEP-11,28-SEP-11,Deepak,,en,174.95.200.9,bonniee@sympatico.ca,13426970,000000120191993,5,5,,4
259306,29-SEP-11,28-SEP-11,Alisia,,en,70.24.168.157,dusan.rmus@sympatico.ca,13428924,000000120193797,5,5,?,5
259307,29-SEP-11,28-SEP-11,Casey,,en,76.69.126.168,Chesterphillips@bell.net,13425322,000000120200505,4,4,not to go through 3 different individuals of which the last one was a supervisor with whom I had to ask for.,4
259308,29-SEP-11,28-SEP-11,David,,en,70.51.223.122,hw.allison@sympatico.ca,13430604,000000120195683,5,5,I appreciated the kind manner in which the sales person spoke and he was very knowledgable and helpful to help us improve our Internet service,5
259309,29-SEP-11,28-SEP-11,Bilel,,fr,70.26.190.143,troisbisous@bell.net,13438358,000000120193667,5,5,"Une confirmation par courriel aurait été appréciée car la fois précédente il y avait eu des erreurs, c'était la raison de mon appel",5
259310,29-SEP-11,20-SEP-11,Neelam,,en,74.15.59.243,2.miles@sympatico.ca,13321598,000000119999085,1,1,"Your first point of contact should have been aware that connection to the Internet was a local/regional problem and not one with my computer. Instead we went through countless steps and wait periods which were completely unsuccessful,useless and totally frustrating.  In all it was a very stressful situation - and then being passed on to someone in the Philippines who advised that a tech would come to my home....and then being contacted that there was no need to enter my home...the problem could be remedied without access!  Right up front we should have been told that! ",1
259311,29-SEP-11,28-SEP-11,Sondes,,fr,70.26.254.81,usimoneau@sympatico.ca,13438446,000000120198195,4,3,"Bell Sécurité installé depuis 3-4 semaines, je regrette, je songe de
revenir avec Symantec comme avant 
mais c'est une autre tâche sur la 
liste déjà trop longe en plus les
frais (inutiles).",3
259792,29-SEP-11,28-SEP-11,Besma,,fr,70.24.247.28,cbahr@sympatico.ca,13427404,000000120190456,,3,"Que ce soit un logiciel de Microsoft (Outlook, Outlook Express, etc...) ou un autre logiciel semblable)vous devriez être en mesure de dépanner votre client et non pas dire ''nous ne sommes pas formés pour cela. Les problèmes de connexion ou de paramètres sont les même pour les logiciels de courriels.",4
259793,29-SEP-11,28-SEP-11,Rudys,,en,184.144.42.158,dent.harrison@sympatico.ca,13428476,000000120191433,5,5,,5
259794,29-SEP-11,28-SEP-11,Claudia,,en,69.157.57.107,dale.henderson2@sympatico.ca,13428070,000000120209935,5,5,Very professional and timely.,5
259795,29-SEP-11,28-SEP-11,Sudheer,,en,67.71.66.88,pjwe@sympatico.ca,13435498,000000120206253,5,5,nothing,4
259796,29-SEP-11,28-SEP-11,Rodrigues,,en,184.144.79.58,patricia.day@sympatico.ca,13435184,000000120201170,5,4,,4
259797,29-SEP-11,27-SEP-11,Suresh kumar,,en,184.146.138.108,mangahas.re@sympatico.ca,13419414,000000120174249,1,1,the problem should have been solved the first time i called. Had this problem a few weeks ago and you sent someone to fixed the problem and assured me i wont have anymore problems and even made me buy a filter jack for my alarm. Now you're saying this is not the problem and what I need is a new modem. This is just so inconvenience as my family rely on the internet a lot for work and school,2
259798,29-SEP-11,28-SEP-11,Steph,,en,76.66.162.213,hdost@sympatico.ca,13430374,000000120196232,4,4,It was sometimes difficult to understand the service representative but she did her best.,5
259799,29-SEP-11,28-SEP-11,John,,en,205.193.82.252,wburdett@bell.net,13438716,000000120210994,4,5,"I had to constantly ask if I should proceed with the next step.  I would have liked to been ""led"" through the process.",4
259800,29-SEP-11,28-SEP-11,Raoudha,,fr,67.68.74.26,jpdube49@sympatico.ca,13431824,000000120197933,4,4,,4
259801,29-SEP-11,28-SEP-11,Mary ruksana,,en,74.14.110.251,burton.d@sympatico.ca,13427162,000000120201975,5,1,"The Bell representative was most helpful and spent a good deal of time with me. My computer worked fine when our conversation ended, but the same problem occurred again this morning",5
259802,29-SEP-11,27-SEP-11,Armando,,en,50.101.228.10,wmsmith24@sympatico.ca,13424972,000000120161779,5,5,Explain why the glitch happened with my bell mail and its relationship to the Hotmail hub server. ,5
259803,29-SEP-11,28-SEP-11,Jay,,en,76.70.82.160,richard.booth@sympatico.ca,13436174,000000120201689,5,5,,4
259804,29-SEP-11,28-SEP-11,Nelson,,en,70.50.114.186,garycadaret@sympatico.ca,13429732,000000120202165,4,4,Had trouble understanding the technician as he had a strong accent.  But apparently he was in El Salvador.,4
259805,29-SEP-11,28-SEP-11,Dawood,,en,67.70.196.53,steve.roedde@sympatico.ca,13437646,000000120202500,5,5,You can't improve on perfection.,5
259806,29-SEP-11,27-SEP-11,Maissa,,fr,67.69.32.227,pharma-conseil@bell.net,13421586,000000120172441,4,4,"Lorsqu'un client communique avec Bell afin de souscrire à vos services internet, vos agents devraient pouvoir savoir si l'internet Performance peut être supporté par votre réseau.

Dans mon cas, je paie pour le service performance depuis le mois de juin 2009 et j'ai reçu le service de base car l'internet ne peut pas supporter plus de 2.5 g. 

Suite à mon appel votre agent a corrigé pourles mois d'août et septembre 2011 et ramener mon service à celui de base ce que j'apprécie.

Toutefois, la programmation de la transmission a toujours été égale ou inférieure à 2.5 g.

J'ai donc payé pour un service que vous n'avez jamais été techniquement en mesure de me fournir.

C",5
259807,29-SEP-11,28-SEP-11,Casey,,fr,76.67.174.100,louise-laurent@sympatico.ca,13433004,000000120190712,5,5,,4
259808,29-SEP-11,28-SEP-11,Salvador,,en,70.50.192.175,betlinke@sympatico.ca,13426750,000000120204084,2,2,Call went to India and I had difficult time to understand him.  Call was cut off and I therefore had to call later as I had to reinstall sympatico and didn't know how and didn't have password,3
259809,29-SEP-11,28-SEP-11,Edwin,,en,70.51.171.28,phbrittain@bell.net,13435406,000000120188094,5,5,,5
259810,29-SEP-11,28-SEP-11,Samantha,,en,65.94.133.214,doug.hayston@sympatico.ca,13428782,000000120201733,5,5,,5
259811,29-SEP-11,28-SEP-11,Venkat,,en,70.50.192.175,betlinke@sympatico.ca,13426752,000000120203404,5,5,The gentleman I spoke to was very helpful and even called me back when call was interupted,5
259812,29-SEP-11,28-SEP-11,Ritwik,,en,70.27.168.126,cmorische@bell.net,13427778,000000120193340,5,5,NOTHING/,5
259813,29-SEP-11,28-SEP-11,Achref Badii,,en,64.231.148.242,savardturcotte@sympatico.ca,13436938,000000120196146,4,4,"For Internet usage tracking online, have a bar graph separating out Gb downloaded/uploaded for
-movies
-video
-music
-email
-photos ",5
259814,29-SEP-11,28-SEP-11,Karla,,en,74.14.148.35,c-nymeyer@bell.net,13427180,000000120197884,1,1,"I would recommend having better customer service reps on the phones that don't keep repeating a written script.  I had a 'get no where' conversation with nothing getting resolved.  Once my contract is up I will most likely switch back to Rogers.  Completely disappointed with the customer service I received.  To top it off, my phone and internet are STILL not working properly.  At this point Bell is not a company I would recommend to any future potential customers.",1
259815,29-SEP-11,28-SEP-11,David,,en,70.52.181.43,aebwa.johnston@sympatico.ca,13425738,000000120211266,4,4,,4
259816,29-SEP-11,28-SEP-11,Sudheer,,en,174.94.20.91,r-g_rich@sympatico.ca,13435724,000000120205143,3,3,Have a better backup server system so that when a server goes down the customer (me) does have to pay for services (internet) not being rendered for a mininum of 10 hours. With a company your size it is inexcusable to not have a working backup system to take over within minutes that a server goes down.I just paid for a service I wasn't recieving and should be compensated for the loss.,3
259817,29-SEP-11,28-SEP-11,Wayne,,en,70.53.62.233,mnicolson@sympatico.ca,13434336,000000120201830,5,5,have Wayne talk to me at the start of the call,5
259818,29-SEP-11,28-SEP-11,Harathi,,en,174.92.122.234,william.pearson@sympatico.ca,13438812,000000120203172,5,5,,5
259819,29-SEP-11,28-SEP-11,Melvin,,en,70.55.37.16,bjk.duncan@sympatico.ca,13426862,000000120196701,5,5,,4
259820,27-SEP-11,24-SEP-11,Nawel,,fr,74.56.252.235,harvey.johanne@sympatico.ca,13382591,000000120113553,1,2,"Votre service est vraiment pourri.  À chaque appel avec votre entreprise, j'ai attendu plus de 30 minutes avant de parler à un représentant.  On m'a mal informé et j'ai dû finalement me choquer au 3e appel lorsque l'on m'a informé que le technicien qui devait venir chez moi comme entendu n'allait pas venir.   ",1
259821,27-SEP-11,26-SEP-11,Saadullah,,en,183.83.198.231,mgoing@sympatico.ca,13405088,000000120135809,5,5,,5
259822,27-SEP-11,22-SEP-11,Mike,,en,173.238.123.108,spiegelberg@sympatico.ca,13364060,000000120059804,5,5,,4
259823,27-SEP-11,26-SEP-11,Nemri,,fr,50.100.128.172,bob.raymond@bell.net,13397050,000000120148718,5,4,,5
259824,27-SEP-11,26-SEP-11,Saadullah,,en,183.83.198.231,rasselstine@bell.net,13407202,000000120146512,5,4,quicker resolution..,5
260295,28-SEP-11,27-SEP-11,Etienne,,en,70.54.112.20,cnjpucz@sympatico.ca,13413524,000000120168072,1,2,"better connection, hard to understand the person, I need simple words to follow.",1
260296,28-SEP-11,27-SEP-11,Tony,,en,67.68.48.169,sharon.khan@bell.net,13423254,000000120160788,1,2,"Acknowledge the clients that are years with bell, by at least sending some sort of thank you for your business.",1
260297,28-SEP-11,27-SEP-11,Sylvie,,fr,70.30.175.84,pilapointe@sympatico.ca,13421704,000000120161293,5,4,,5
260298,28-SEP-11,27-SEP-11,Alex,,en,65.94.135.197,ron.pardy@sympatico.ca,13422608,000000120173761,2,3,"It took 2 hours to create a connection for my new computer and I had to have a second computer connected to the internet in order to connect this new computer, this to me shows a lack of experience by the tech who's  voice was not clear and had a very low tone and at times hard to understand.",2
260299,28-SEP-11,27-SEP-11,Wayne,,en,67.71.128.28,lolaest@bell.net,13418974,000000120173582,5,5,,5
260300,28-SEP-11,26-SEP-11,Aswathy,,en,70.48.216.29,simeonteo@sympatico.ca,13408722,000000120141134,5,4,,5
260301,28-SEP-11,27-SEP-11,Jordan,,en,70.49.183.174,marthan@sympatico.ca,13419690,000000120179420,5,4,,4
260302,28-SEP-11,27-SEP-11,David,,en,174.93.30.77,jim-marwalker@sympatico.ca,13417318,000000120177425,4,4,,4
260303,28-SEP-11,26-SEP-11,Alex,,en,70.55.1.28,garwood.barker@sympatico.ca,13400280,000000120139835,4,4,"Everything went  along fine ; after he found I was having troube , he was given permission to take over and completed the job to my satisfaction GVB.",5
260304,28-SEP-11,27-SEP-11,Ameer,,en,64.229.170.14,d.p.hende@sympatico.ca,13413758,000000120163927,5,5,,5
260305,28-SEP-11,27-SEP-11,Jeffery,,en,74.15.245.209,dh.webster@sympatico.ca,13414268,000000120183111,5,4,,4
260306,28-SEP-11,22-SEP-11,Justine,,en,174.95.226.104,jfbooth@sympatico.ca,13357976,000000120057322,4,4,"the responder was not allowed to compensate for the total lost of service. 
ie: the lost of phone service was also lost of long distance service. Which was not compensated.",4
260307,28-SEP-11,26-SEP-11,Chuck,,en,67.71.92.117,gw444@bell.net,13400856,000000120156903,5,5,,3
260308,28-SEP-11,27-SEP-11,Etienne,,fr,70.55.183.17,lise.clement@sympatico.ca,13418864,000000120176217,5,5,J'ai reçu un service impécable de la part d'Étienne.,5
260309,28-SEP-11,27-SEP-11,Josue,,en,70.54.91.126,donna.alberty@sympatico.ca,13414540,000000120172365,4,4,nothing,5
260310,28-SEP-11,27-SEP-11,Shoiab,,en,207.236.90.177,smmoodie@sympatico.ca,13423496,000000120180029,1,1,NOT HANG UP ON ME!,1
260311,28-SEP-11,27-SEP-11,Mario,,en,74.15.59.235,parchers@sympatico.ca,13421302,000000120171524,4,4,Had a simpler system to make your website user friendly,3
260312,28-SEP-11,25-SEP-11,Darwin,,en,184.148.178.229,shadowdog@bell.net,13394076,000000120127082,4,4,,3
260313,28-SEP-11,27-SEP-11,Sandra,,en,69.159.7.27,jlscott@sympatico.ca,13417426,000000120178561,4,4,"better appointment times - 8:00 to 5:00 is too vague. I have a life too, you know.",4
260314,28-SEP-11,27-SEP-11,Mustapha,,fr,65.94.165.19,f.valerie@bell.net,13415136,000000120177502,2,1,"Depuis 7 jours tous les couriels que j'envoie sont envoyés avec l'adresse Bell de ma conjointe et non mon adresse .com, ce qui me cause plusieurs désagrément (reply dans la boite au lettres de ma conjointe) et qui ne fait pas très sérieux",
260315,28-SEP-11,26-SEP-11,Nizar,,fr,70.55.99.204,g.foucault@sympatico.ca,13400166,000000120135385,5,5,,5
260316,28-SEP-11,27-SEP-11,Raj,,en,174.95.94.234,mughtar.yarow@bell.net,13420600,000000120183367,5,5,keep your word on pricing,
260317,28-SEP-11,27-SEP-11,Sondes,,fr,70.51.200.126,turmelallyson@sympatico.ca,13424520,000000120177044,5,5,,4
260318,28-SEP-11,27-SEP-11,Nayeem,,en,74.198.165.32,dave.moss@sympatico.ca,13413960,000000120179653,5,5,,4
260319,28-SEP-11,27-SEP-11,Josue,,en,70.26.34.16,cg2smith@sympatico.ca,13413136,000000120178813,5,5,,5
260320,28-SEP-11,27-SEP-11,Juan Carlos,,en,70.26.44.144,benorahg@bell.net,13412282,000000120165652,3,2,"According to the technical advice given to me over the last week and including yesterday, the Internet Modem was installed incorrectly in Dec. 2010 by the Bell technician to begin with, allowing a 30 foot telephone cord instead of the 6 foot telephone cord.  The suggestion.install a new phone jack in the office.

I phoned the billing department this morning and spoke with a nice person named Janice.  $99.00 to get a new phone jack installed.  Im very mad.  LAST DECEMBER, THE TECHINCIAN WHO INSTALLED THIS 30 FOOT CORD TO THE MODEM SHOULD HAVE KNOWN BETTER, should have had the phone jack installed then.  

I give your customer service solution an F.  So instead of taking care of your customer and getting someone here to install the jack - without charge (because someone screwed up to begin with,) in order to keep your customer Janice issued a waiver #120189486 so that my Mother wont be charged the $100.00 cancellation of service fee.  We are going to shop around for another company to get an Internet service that actually works; she just might take her telephone service along with her too.   

Bunny Goodman
Daughter of
Norah Goodman
613-224-8461
",2
260321,28-SEP-11,27-SEP-11,Juan Carlos,,en,65.95.129.104,elat@sympatico.ca,13414870,000000120176988,4,4,"I found the representatives to be knowledgeable, very polite and easy to understand..not sure what I could recommend as an improvement to your service...Ed. ",5
260322,28-SEP-11,26-SEP-11,Moncef,,fr,74.59.174.134,theriserge@sympatico.ca,13409634,000000120147077,5,5,,5
260323,28-SEP-11,27-SEP-11,Suraj,,en,70.49.23.36,kinch_3@sympatico.ca,13418272,000000120178165,5,5,NA,5
260324,28-SEP-11,27-SEP-11,Jason,,en,76.66.90.225,glhutch@bell.net,13415950,000000120167851,5,2,The problem is with my computer and not with Bell. So I don't think there is anything you could do.,5
260325,28-SEP-11,27-SEP-11,Chiheb,,fr,76.67.173.93,lwilliams1@sympatico.ca,13419168,000000120167566,4,4,,3
260326,28-SEP-11,27-SEP-11,Mahesh,,en,76.67.206.68,Dianne.Harry@bell.net,13410940,000000120168396,3,4,IT TOOK OVER AN HOUR FOR THE PROBLEM TO BE SOLVES AND 3 DIFFERENT DEPARTMENTS,2
260327,28-SEP-11,21-SEP-11,William,,en,65.92.65.116,wordsmith_1@sympatico.ca,13351420,000000120031063,5,5,nothing,5
260328,28-SEP-11,27-SEP-11,Jeff,,fr,199.84.164.114,j.turgeon@sympatico.ca,13416734,000000120171691,4,4,ok,4
260329,28-SEP-11,24-SEP-11,Faqria,,en,70.29.93.226,rosemary.halligan@sympatico.ca,13386574,000000120108697,5,5,wait time,5
260330,28-SEP-11,15-SEP-11,Bry,,en,70.24.88.191,gdestunis@sympatico.ca,13266002,000000119895034,5,4,"Only one suggestion........not to be switched to a representative once the call is answered.  But overall it was a good experience as the representative was sensitive towards my concern and did provide a solution and gave me the opportunity to understand or select the best service.
I would like to have a reduced bill re:internet as I am not employed and struggling with my financial situation.  Please have someone review and call me from time to time in order to improve my monthly bills.  thank you in advance.",5
260331,26-SEP-11,23-SEP-11,Dilli,,en,70.30.72.187,gsemms@sympatico.ca,13370764,000000120097019,4,4,,5
258827,28-SEP-11,27-SEP-11,Jorge Alberto,,en,69.157.154.246,leona.martin@sympatico.ca,13418670,000000120168003,5,5,"The Rep told me that he was going to have another team member fix the problem and they would call me. They never did. I found out much later, by myslef that the problem was fixed. They sent me my new password by e-maul. I could not open my e-mail before, so it was by trial and error that I was able to go back into my e-mail that I received that nnew password. I am not very tech savy with the computer. I waited all day for that phone call so I could use my computer and none came in. But the first Tech was extremely pleasent and he tried very hard to solve my problem.",5
258828,28-SEP-11,27-SEP-11,Etuwa,,en,70.29.120.233,marshj29@sympatico.ca,13419682,000000120165270,2,4,Have a friendlier attitude.,3
258829,28-SEP-11,27-SEP-11,Nizar,,fr,70.55.176.87,gagnonestelle@sympatico.ca,13415596,000000120183898,5,5,"Rien Nizar a ete tres poli et patient et a resolu mon probleme en deux temps trois mouvements. 

Merci Nizar!",5
258830,28-SEP-11,27-SEP-11,Ian,,en,69.158.136.237,marion.shaw@sympatico.ca,13419616,000000120170825,5,5,Nothing,5
258831,28-SEP-11,27-SEP-11,Steven,,en,69.157.76.48,maryalice@sympatico.ca,13419758,000000120170014,5,3,"I am still concerned about my bank statement popping up on my screen while technician had control!!
(I need a password).  ",
258832,28-SEP-11,27-SEP-11,Rodolfo,,en,70.53.29.197,jpj007@bell.net,13417742,000000120177941,1,1,,1
258833,28-SEP-11,27-SEP-11,Carlos,,en,216.57.138.196,linda.nall@sympatico.ca,13418806,000000120183950,1,1,"The rep I dealt with was very helpful, but massive changes were done, which has rendered my internet and online connection totally useless.  Even though the modem is working, I cannot get a line.  I was told this issue would be escalated, but now I have no use of my home computer, and am responding from work, which is a no no!  Hopefully it will be resolved tonight.  I am not a happy camper, to say the least.",
258834,28-SEP-11,27-SEP-11,Twinx,,en,67.68.16.100,sproule-jones@sympatico.ca,13423612,000000120171482,5,4,"While I was very satisfied with the prompt response to my complaint, it still concerns me that Bell customers may not be getting all of the information that they need to make informed decisions about telephone/internet services.  I have been a Bell internet subscriber for 10 years and was horrified to discover that I was suddenly paying 10x more for my internet service simply because I was not told of the customizing options available to me. I made the decision to call Bell about the problem; how many other customers don't and simply switch to a ""cheaper"" provider?  Food for thought.",4
258835,28-SEP-11,27-SEP-11,Saadullah,,en,70.48.166.138,kbronic@sympatico.ca,13418098,000000120164249,5,5,be able to do changes to all my services in one connection not need to be sent to other departments,5
258836,28-SEP-11,27-SEP-11,Garry,,en,70.48.166.138,kbronic@sympatico.ca,13418100,000000120163823,5,5,,5
258837,28-SEP-11,27-SEP-11,Andy,,en,174.91.124.107,rfield000@sympatico.ca,13422310,000000120168728,5,5,"Not have allowed the server Hot Mail to cut Outlook Express off in the first place.  Also to have communicated the access code back through the telephone by voice instead of Cell phone text.  We wasted an hour in frustration and I was threatened with a loss of service up to 48 hours. That is pure BS.  Not every person has a cell phone or uses it to text.  I only use it for emergencies and never text.  Anyway Andy stuck with me for an hour, thank God, until the problem was solved.  I've been a Bell customer for 40 years; had serious speed problems before but overall reliable.  That is why I have never changed.  Nearly did this time.  Once more and I will. Why set these walls up between Sympatico and Bell and Hot Mail.  Stupid!  Solve the can't call them problem problem!",4
258838,28-SEP-11,27-SEP-11,Christianne,,en,70.27.78.143,brownjamesg@sympatico.ca,13412680,000000120175072,2,,"Give me assurance that my billing problem was really going to be fixed. Since my last contract expired in June 2011, I've had to make four phone calls to get my billing straightened out. Each time I call, I am assured that the problem is fixed, and then the next bill comes out incorrect and I have to call again. Each time, the problem is blamed on the previous representative not doing something right. I just want to stop getting the run around and have my bill reflect the deal I have been given.

By the way, the above says the representative I dealt with was Christianne, but she told me her name was Lynne??",1
258839,28-SEP-11,26-SEP-11,Ahmed,,en,184.148.101.125,joeanselmo5@sympatico.ca,13402314,000000120152183,1,1,,1
258840,28-SEP-11,27-SEP-11,Shannon,,en,70.53.99.178,leaasen@sympatico.ca,13418606,000000120164912,4,1,The employee was doing her job. Company policy is the problem. The information given me by a former contact was not complete.,2
258841,28-SEP-11,27-SEP-11,Shirin,,en,184.151.63.211,mgiura@sympatico.ca,13420038,000000120178125,4,3,All of your staff were very difficult to hear!!!!,3
258842,28-SEP-11,27-SEP-11,Youssef,,fr,65.94.163.178,gcyelle@sympatico.ca,13415704,000000120164798,4,4,,4
258843,28-SEP-11,12-SEP-11,Juan,,en,74.14.109.163,george.tsianos038@sympatico.ca,13222984,000000119835666,4,1,"customer service was respectful, but was not able to identify or permanently correct the issue.",
258844,28-SEP-11,27-SEP-11,Chaouki,,fr,184.144.149.218,nabilmc@bell.net,13420674,000000120163115,5,4,,4
258845,28-SEP-11,27-SEP-11,Kevin,,en,70.30.32.111,tominglis@sympatico.ca,13424376,000000120166090,5,5,,5
258846,28-SEP-11,20-SEP-11,Karla,,en,70.26.125.52,lvblackhurst@sympatico.ca,13330714,000000120006269,5,4,"Not a thing, it was most satisfactory
",5
258847,28-SEP-11,27-SEP-11,Grace,,en,70.27.127.23,squayd@sympatico.ca,13423616,000000120170028,4,4,"If  had not had someone with me who was able to understand how to install this latest technology, I would not have been able to do it myself. Nobody mentioned that a technician could be available to do this for me.",4
258848,28-SEP-11,26-SEP-11,Karla,,en,65.93.84.181,lea261@bell.net,13403608,000000120148327,5,5,"Karla was very helpful, patient with me and I don't think service could have been better.",5
258849,28-SEP-11,01-SEP-10,Genevieve,,fr,67.68.185.141,gaston.houde@bell.net,9280906,000000110992619,5,5,,5
258850,28-SEP-11,24-SEP-11,Mustapha,,fr,65.92.176.120,andre.granger@sympatico.ca,13379612,000000120108184,5,5,,5
258851,28-SEP-11,26-SEP-11,Gloria,,en,67.70.200.202,ronald.mcnutt@sympatico.ca,13407848,000000120135072,5,5,"Nothing, she was very helpful.",5
258852,28-SEP-11,27-SEP-11,Sudheer,,en,65.93.110.60,wpcarey@sympatico.ca,13424992,000000120176040,5,4,call client when problem was resolved.,4
258853,28-SEP-11,26-SEP-11,Oussema,,fr,174.93.230.179,yoldion@bell.net,13410658,000000120155504,5,5,,5
258854,28-SEP-11,26-SEP-11,Manoranjith,,en,76.69.107.133,jeffdavis@sympatico.ca,13401906,000000120146592,1,1,Fix my problem instead of giving me silly answers.,1
259312,28-SEP-11,27-SEP-11,Juan,,en,70.31.51.174,jan.russell-johns@sympatico.ca,13416888,000000120178300,4,4,I don't know. I was on the phone for more than hour as Bell worked through the problem and helped me set up the modem and deal with the problems with my phone line (my high speed service was not on the line).,4
259313,28-SEP-11,27-SEP-11,Rebello,,en,174.92.143.224,betbill@sympatico.ca,13412318,000000120160479,5,4,speak only with a Canadian and not waste my time with someone I can not understand.  The second man from Ont. was excellent!!!!,4
259314,28-SEP-11,27-SEP-11,Elizabeth,,en,70.30.16.47,falsetto.young@sympatico.ca,13415166,000000120167843,5,4,,4
259315,28-SEP-11,27-SEP-11,Melissa,,en,74.14.22.248,peggyec@sympatico.ca,13421480,000000120163830,5,4,AsI understand your internet system is not up to par as in other communities and as I understand you are working on it but very slowly. the reason of my call was I was paying more for this service than your competition and received an adjustment.,4
259316,28-SEP-11,27-SEP-11,Mounira,,fr,69.157.245.173,martin.gaudet@bell.net,13419700,000000120166368,5,5,juste demander a vos agents d arreter de couper la parole svp merci.,5
259317,28-SEP-11,27-SEP-11,Med Aymen,,fr,69.157.245.173,martin.gaudet@bell.net,13419702,000000120176235,5,5,nil.,5
259318,28-SEP-11,27-SEP-11,Mohamed Sabry,,fr,70.30.255.24,rouard@sympatico.ca,13422684,000000120177534,2,2,Compétence du technicien.,3
259319,28-SEP-11,27-SEP-11,Sihem,,fr,76.69.185.173,robert.simard6@sympatico.ca,13422482,000000120160251,2,3,semble que vous ne pouvez rien faire ... ça fait au moins dix fois que mon modem se deconnect .. le reseau ne semble pas trop fiable ,3
259320,28-SEP-11,27-SEP-11,Nabil,,fr,184.145.186.36,reneehudon@bell.net,13422282,000000120175461,5,5,"Tout était prfait. Monsieur Nabil a été très aimable, patient et compétent. De plus il s'exprimait clairement dans un fançais impeccable, ce qui est très apprécié.",5
259321,28-SEP-11,27-SEP-11,Mohammed,,en,76.64.223.144,harvgaud@sympatico.ca,13416278,000000120184786,5,5,,5
259322,28-SEP-11,27-SEP-11,Shashank,,en,70.24.106.134,waterdancer@sympatico.ca,13424808,000000120181716,5,5,"had trouble understanding the fellow, who spoke with an accent.  He was very patient, but it is rather frustrating ",5
259323,28-SEP-11,27-SEP-11,Asma,,fr,174.88.65.10,lussier_denis@sympatico.ca,13419158,000000120167469,5,5,rien,5
259324,28-SEP-11,26-SEP-11,Amany,,fr,70.48.241.22,lorrainemichaud1@sympatico.ca,13403992,000000120134279,5,5,,5
259325,28-SEP-11,27-SEP-11,Achref Badii,,fr,70.52.74.161,tessierbenoit@sympatico.ca,13424166,000000120168355,5,5,,5
259326,28-SEP-11,27-SEP-11,Mohamed Sabry,,fr,69.156.212.66,geocloutier@sympatico.ca,13415750,000000120174786,5,2,il m'a diot que le tout etait pas resolu mais que d'ici 72 heures ce serait fait     mais je ne sais pas quoi et j'aimerais savoir    merci,5
259327,28-SEP-11,22-SEP-11,Claudia,,en,76.68.104.132,gtelfer@sympatico.ca,13356784,000000120077258,5,4,,4
259328,28-SEP-11,21-SEP-11,Gregorio,,en,70.30.3.118,brianandmarian.blair@sympatico.ca,13339338,000000120034045,3,2,"I was trying to connect Outlook,so that I could send and receive email.  The person that I spoke to set up Bellmail, and I am now receiving email, but still cannot send. Also I am not receiving my email on Outlook.  Help",3
259329,28-SEP-11,27-SEP-11,Katelyn,,en,70.26.165.185,kendol@bell.net,13418180,000000120181081,3,3,katelyn was helpful the problem we have is with the billing dept customer service tells me one thing but billing dept does there own thing my charges hasnt been right for 6 mths wont be right for  october guarenteed ,2
259330,28-SEP-11,27-SEP-11,Melanie,,en,64.229.233.123,eisabelv@bell.net,13414854,000000120162028,5,5,,5
259331,28-SEP-11,27-SEP-11,Sergio,,en,184.144.130.17,robert.mcateer@sympatico.ca,13422480,000000120172327,5,5,nothing.The technician was patient and returned my call and we got caught off. He was escellent and very patient with me in resolving our problem.  He is an ASSEt to your company.  Look after him!  ,5
259332,28-SEP-11,27-SEP-11,Reuben,,en,74.14.22.240,dotmac@sympatico.ca,13414576,000000120172172,5,5,,5
259333,28-SEP-11,27-SEP-11,Radhika,,en,70.26.119.203,joe3362@bell.net,13417530,000000120175493,4,2,Nothing from the recent experience. The telephone lines under ground should be replaced to improve past experiences.,4
259334,28-SEP-11,26-SEP-11,Chiheb,,fr,184.148.255.163,nico.boucher@sympatico.ca,13405890,000000120149845,4,5,Comme c'était une erreur de la facturation d'avoir chargé le modem 2 fois ou bien c'est un erreur de transcription ou bien de distraction.,4
259335,28-SEP-11,27-SEP-11,Carlos,,en,174.95.18.27,srbr@sympatico.ca,13423624,000000120175748,5,5,,4
259336,28-SEP-11,30-AUG-11,Jason,,en,70.24.19.77,jhderusha@sympatico.ca,13062179,000000119541104,4,4,,4
259337,28-SEP-11,27-SEP-11,Sonia,,fr,70.26.221.137,julie.jerome@sympatico.ca,13417856,000000120162952,5,5,,5
259338,28-SEP-11,27-SEP-11,Madhu,,en,70.52.187.74,pah5@bell.net,13421256,000000120178205,3,3,Fixed it faster,3
259339,28-SEP-11,26-SEP-11,Jose,,en,184.146.171.167,m_vandyk@sympatico.ca,13404292,000000120149972,5,4,,4
259340,28-SEP-11,20-SEP-11,Chad,,fr,67.68.255.203,andrebond@bell.net,13322608,000000120013271,5,5,tres satisfait,5
259341,29-SEP-11,28-SEP-11,Arlene,,en,70.51.72.90,tiede@sympatico.ca,13438156,000000120195022,5,1,How can Bell allow it's suppliers to totally rip them off and charge their customers through IDL for $114.00 for a 20 minute phone call to Australia when through Skpe I can talk to and see my daughter for a few dollars.  this is an outrageous ripoff and signifys why Bell will go down.  if not for my well publsihed E mail address I would have gotten rid Bell a long time ago.  Bell is a dinosaur.  However your service personel was excellent.,1
259342,29-SEP-11,28-SEP-11,David,,en,184.147.34.174,olling@sympatico.ca,13434992,000000120186332,5,5,,5
259343,29-SEP-11,28-SEP-11,Shirin,,en,69.158.80.227,wmilne3473@sympatico.ca,13438862,000000120206300,1,1,"Give me a date when the service will be repaired. I am still trying to do an ""Internet Check-up"" and it is still out of service and has been for weeks.",3
259344,29-SEP-11,29-SEP-11,Shyam,,en,70.24.160.161,teka101@bell.net,13438012,000000120211819,1,1,I do not understand why it takes at least one hour to speak to bell rep. The wait time is totally mind boggling.  ,2
259345,29-SEP-11,28-SEP-11,Ermany,,fr,174.92.240.242,rogerlafleur1935@bell.net,13436458,000000120200603,5,2,"De toute façon le travail doit-être continuer aujourd,hui ou demain.Pour le moment c'est la chose à faire. Au revoir!",5
259346,29-SEP-11,28-SEP-11,Vincent,,en,69.158.26.135,nancy.macdonald@sympatico.ca,13434628,000000120186070,5,5,,4
259347,29-SEP-11,28-SEP-11,Fatma Sawcen,,fr,24.48.70.62,f.nado2@sympatico.ca,13429280,000000120189080,2,1,la ligne a coupé et je n'ai pas eu de retour d'appel.,
259348,29-SEP-11,28-SEP-11,Catherine,,en,74.14.46.219,dporter@sympatico.ca,13428830,000000120194753,5,5,"Catherine was amazing, she exceeded my expectations regarding finding me savings for my total Bell bill.  Great Job!
I was surprised to learn that Sympatico coverage was an old package, and now I'm switched to a more appropriate plan.",5
259825,27-SEP-11,24-SEP-11,Amany,,fr,69.159.134.160,marco222@bell.net,13384646,000000120117292,4,3,,4
259826,27-SEP-11,25-SEP-11,Prego Junior,,fr,67.68.209.44,r.decelles@bell.net,13393458,000000120131309,5,5,,5
259827,27-SEP-11,24-SEP-11,Adeline,,en,24.52.226.21,pearcelentz@sympatico.ca,13385870,000000120110505,4,3,lower your price by 75 percent,1
259828,27-SEP-11,03-SEP-11,Kranthi,,en,70.51.221.130,barbalhardy@sympatico.ca,13117581,000000119630750,4,4,"Have chat service available for all Bell services ie; mobile phone, TV, home phone",4
259829,27-SEP-11,26-SEP-11,Matthew,,fr,70.49.77.88,rcamirand1@sympatico.ca,13407272,000000120158561,5,5,?,3
259830,27-SEP-11,25-SEP-11,Benazir,,en,174.94.34.254,williamkovacs40@sympatico.ca,13394876,000000120128711,4,4,she did OK---considering she was dealing with a 79 yr  guy & a new laptop,4
259831,27-SEP-11,26-SEP-11,Deepika,,en,70.54.45.45,tomlinj@sympatico.ca,13409798,000000120132710,3,1,"Area outage information should be the first thing that is checked by service rep, not have to go through 25 questions and equipment/computer reboots when after the service rep checks, there is a known outage in the service area.",2
259832,27-SEP-11,21-SEP-11,Anis,,fr,174.92.218.138,jdom@sympatico.ca,13343624,000000120032414,4,4,,4
259833,27-SEP-11,23-SEP-11,Ginette,,fr,76.68.197.205,jimmy_bouchard_11@sympatico.ca,13372006,000000120097084,4,4,Toujours donner les meilleures offres au premier appel,4
259834,27-SEP-11,24-SEP-11,Armando,,en,69.158.65.224,tjbrowne@bell.net,13387658,000000120110194,3,2,My Outlook Express send function is still indicating an error message stating a temporary block for outgoing messages. What do I do??? Do I have to reset my access password??,4
259835,27-SEP-11,25-SEP-11,Badreddine,,fr,70.49.52.121,beaudoin.e@sympatico.ca,13388974,000000120129070,5,5,rien,5
259836,27-SEP-11,26-SEP-11,Mudilyar,,en,70.50.46.23,michelinemenard@bell.net,13405198,000000120140951,4,3,"I had trouble understanding the tech's 
instructions due to his heavy accent & speed of speaking.He was very helpful and patient and I appreciated that.However,I find the Windows Live screen for email unclear and complicated.   ",5
259837,27-SEP-11,26-SEP-11,Sofien,,fr,67.68.5.211,vlaplante@sympatico.ca,13410206,000000120154999,4,4,,3
259838,27-SEP-11,26-SEP-11,Ralph,,fr,70.24.198.84,marcouxjg@bell.net,13404512,000000120135402,5,5,"Il serait très difficile de faire mieux.
J'ai été entièrement satisfaite.  Les conseillers on été très réceptifs à mes demandes et ont montré une attention très grande à mes demandes.",5
259839,27-SEP-11,22-SEP-11,Kathy,,en,184.148.177.97,w.varden@sympatico.ca,13365226,000000120078790,5,5,,5
259840,27-SEP-11,26-SEP-11,Moez,,fr,184.145.159.104,yoyorobert@sympatico.ca,13410676,000000120144089,5,5,,5
259841,28-SEP-11,26-SEP-11,Brahim,,fr,76.69.222.122,mario.dahdah@sympatico.ca,13404616,000000120158226,5,3,déceler le problème dès la 1ere intervention,4
259842,28-SEP-11,26-SEP-11,Ridha,,fr,76.69.222.122,mario.dahdah@sympatico.ca,13404614,000000120158789,4,3,,4
259843,28-SEP-11,12-SEP-11,Ousmane,,en,70.29.69.28,cvoicu@sympatico.ca,13220912,000000119821011,4,5,,4
259844,28-SEP-11,17-SEP-11,Amanda,,en,70.29.69.28,cvoicu@sympatico.ca,13289876,000000119946007,4,4,,4
259845,28-SEP-11,25-SEP-11,Carolina,,en,184.145.94.5,valamin@sympatico.ca,13394712,000000120123724,5,5,Bell is top-drawer and top-rate!,5
259846,28-SEP-11,26-SEP-11,Chae,,en,70.27.130.149,elena.emanuelli039@sympatico.ca,13399490,000000120152784,4,4,"YOU SHOULD OFFER A BETTER RATE ALL THE TIME, NOT ONLY WHEN FACED WITH THE POSSIBILITY OF LOSING THE CUSTOMER.",4
259847,28-SEP-11,27-SEP-11,Rebello,,en,206.53.144.160,robbh54@bell.net,13422458,000000120160194,2,4,"I lost access to a service I pay to have 24/7 .
It is my feeling I should be compensated for
This loss. During this outage I had to go find a
Wifi hotspot to do what I pay to be able to do at
Home. ",2
259848,28-SEP-11,27-SEP-11,Jose,,en,184.144.237.93,carrie_lauzon@sympatico.ca,13412970,000000120164828,5,5,nothing he explaied everything i was very satisfied,5
259849,28-SEP-11,27-SEP-11,Alex,,en,50.101.149.165,mjkent@bell.net,13420288,000000120176225,5,4,,4
259850,28-SEP-11,27-SEP-11,Jamie,,en,174.88.180.21,rosalind.warhaft@sympatico.ca,13422654,000000120174387,5,4,Jamie was very helpful. polite and friendly.The only thing that would have been better is if I wouldn't have had to call in the first place.,5
259851,28-SEP-11,27-SEP-11,Elmer,,en,65.92.211.98,jedi225@bell.net,13417148,000000120178217,4,4,,5
259852,28-SEP-11,27-SEP-11,Lor,,en,74.198.9.194,lsommer@sympatico.ca,13419096,000000120164829,3,4,,2
259853,28-SEP-11,27-SEP-11,Ryan,,en,216.218.29.250,beaularo@bell.net,13412202,000000120161132,5,5,,4
259854,28-SEP-11,27-SEP-11,Nouha,,fr,70.30.179.24,mdorval@sympatico.ca,13419926,000000120161869,4,4,"Généralement, le temps d'attente pour parler à un conseiller est beaucoup, beaucoup trop long. Heureusement,ce ne fut pas le cas hier. J'espère que cela s'améliorera à l'avenir.",3
259855,28-SEP-11,27-SEP-11,Gloria,,en,76.70.64.60,rfarndon@bell.net,13422308,000000120176834,,1,You could have fixed my problem!!!! I have been on the Bell bundle for just a week and now I can't even send emails. I am considering having you removed your equipment!!!!!!,1
259856,28-SEP-11,27-SEP-11,Oussema,,fr,65.92.249.152,georgesneron@sympatico.ca,13415778,000000120183504,5,5,Dans ce cas rien de plus,5
259857,28-SEP-11,27-SEP-11,Christopher,,en,70.31.36.170,betty.miller@sympatico.ca,13412324,000000120161182,4,5,Last time I called with a problem I needed a new password.  Your Tech provided one which was difficult to remember.  This call I needed a new password and the Tech ask me to sugest one.  I chose a password the I could remember easily.  This is a much better approach and I was very pleased.,4
259858,28-SEP-11,27-SEP-11,Ahmed,,fr,69.159.91.73,joka@sympatico.ca,13417636,000000120165836,5,5,parfait,5
259859,28-SEP-11,27-SEP-11,Hedi,,fr,76.65.171.49,ypin@sympatico.ca,13425114,000000120161402,5,5,tout a été parfait merci,5
259860,28-SEP-11,27-SEP-11,Vijayashanti,,en,65.93.137.164,kkidd@sympatico.ca,13418304,000000120176455,5,5,Reduce the background noise during the conversation.,5
259861,28-SEP-11,27-SEP-11,Jolene,,en,69.158.67.167,snyarko@bell.net,13423514,000000120163256,5,5,perfect.,5
259862,28-SEP-11,27-SEP-11,Adel,,fr,70.48.157.167,lsergeo@sympatico.ca,13419090,000000120179390,5,5,rien,5
259863,27-SEP-11,25-SEP-11,Cindy,,en,184.147.15.233,martyn.morris@sympatico.ca,13392396,000000120126188,5,1,"It was not Cindy's fsault that my problem was not resolved, but she did the best she could. My Internet had been shut down because there was problems, but as you can see I am back to normal right now",5
259864,27-SEP-11,25-SEP-11,Mohammed,,en,76.68.140.198,jim.anna.mcconnach@sympatico.ca,13391238,000000120126618,5,5,Can't think of anything.,5
259865,27-SEP-11,26-SEP-11,Kyle,,en,184.148.176.201,dan.kenny@sympatico.ca,13398396,000000120134325,2,2,,
259866,27-SEP-11,26-SEP-11,Ghislain,,en,70.24.149.26,anntough@bell.net,13396212,000000120141323,5,4,offer discounts,4
259867,27-SEP-11,26-SEP-11,Manel,,fr,184.144.231.235,t.t.poirier@sympatico.ca,13409408,000000120140598,5,3,"j'ai parlé avec une personne très gentille et très compétente,je la remercie.",3
260332,26-SEP-11,25-SEP-11,Sandra,,en,216.208.58.167,peterson.john@sympatico.ca,13393306,000000120130798,2,1,"I did not get my question answered,  I called 3  or 4 times.  I wanted to know if there are some emails being bloked, I think there are one or two emails from companies I am not recieving.  Could someone check into this and or tell me how to unblock them,  thanks  John Peterson",3
260333,26-SEP-11,23-SEP-11,Saliou,,fr,174.88.176.171,vinay.patel@sympatico.ca,13378486,000000120099320,5,5,moin de temps en attente,5
260334,26-SEP-11,25-SEP-11,Jason,,en,184.144.79.223,mcpizza@sympatico.ca,13392482,000000120131105,4,4,call me at home with this offer,4
260335,26-SEP-11,19-MAY-11,Therese,,en,50.100.80.128,mroulston@sympatico.ca,12067055,000000117237488,1,1,Let me know you were forcing me to change my e-mail address before I orederd 2 years worth of adv. material and have clients everywhere for my business who now cannot reach me.,1
260336,26-SEP-11,25-SEP-11,Roy,,en,184.146.68.121,jimburrows@bell.net,13391247,000000120128129,4,4,"I find  phone quality lacking when I contact Bell--static- very low volume-the few times that I have called Bell CS I find it difficult to communicate--generally, I do not have phone problems when I contact anyone other than Bell-your agent confirmed the details of the phone conversation via email which was a great help. I understand that you record the calls--if you review my I call, I think you will understand what I mean.",4
260337,27-SEP-11,26-SEP-11,Andrea,,en,74.15.68.237,lzucchet@sympatico.ca,13404212,000000120158950,5,5,,5
260338,27-SEP-11,26-SEP-11,Jeff,,fr,174.94.10.16,jfin55@sympatico.ca,13402030,000000120141835,3,5,Parler avec un téléphoniste directement qui pourrait nous conseiller le technicien peut répondre à notre demande.,4
260339,27-SEP-11,26-SEP-11,Victor Gabriel,,en,76.67.124.238,gordonblawson@sympatico.ca,13400670,000000120152478,5,5,,4
260340,27-SEP-11,26-SEP-11,Vijay,,en,70.30.75.91,slowpokes@bell.net,13408832,000000120132805,5,5,,4
260341,27-SEP-11,26-SEP-11,Milo,,en,70.30.75.91,slowpokes@bell.net,13408834,000000120135360,5,4,,4
260342,27-SEP-11,26-SEP-11,Jason,,en,74.12.116.106,fmcdonald4@bell.net,13399970,000000120155986,5,5,,
260343,27-SEP-11,26-SEP-11,Roshan,,en,184.148.114.118,ssbundy@sympatico.ca,13409042,000000120156870,5,5,Nothing the guy was great!,5
260344,27-SEP-11,19-SEP-11,Koussay,,fr,70.24.221.212,tafarithompson@sympatico.ca,13320070,000000119970321,5,4,J aurais aimé qu on m offre un meilleur forfait mais monsieur koussay a bien fait son travail et a été très patient.,4
260345,27-SEP-11,26-SEP-11,Sihem,,fr,67.68.91.89,slbrodeur@sympatico.ca,13408814,000000120138258,2,2,"Reconnaître l'historique de mon dossier
et ma retéléphoner tel que promis(10 minutes).Je suis parti après 40 minutes.
Un jour plus tard je ne suis pas certain si la problème est bien réglé.",2
260346,27-SEP-11,26-SEP-11,Zishan,,en,70.54.81.5,kin.sean@sympatico.ca,13403184,000000120135878,5,5,,5
260347,27-SEP-11,26-SEP-11,Joseff,,en,174.93.85.78,guiz@sympatico.ca,13400808,000000120145183,4,4,the extra bandwith i asked for is in effect now but the saving on the services will be in effect only in 2mths. the savings should have been in effect now as well.,5
260348,27-SEP-11,26-SEP-11,Mohammed,,en,207.61.255.154,730911@sympatico.ca,13395080,000000120148436,5,5,take control of my computer earlier ,4
260349,27-SEP-11,26-SEP-11,Jean-Philippe,,fr,70.52.113.4,unisfera@sympatico.ca,13409984,000000120143016,1,1,"1) le conseiller n'usait pas dû me demander mon mot de passe pour changer lui-même le profil de mon compte sympatico
2) les modifications apportées au serveur sympatico ont entrainé un problème généralisé que j'ai expérimenté (c'est-à-dire que les adresses courriels personnalisées ne fonctionnent plus) et personne n'a été avisé de ce fait (ni les utilisateurs, ni les conseillers ;ors du changement).  Le pire c'est qu'il n'y a aucune indication que ce problème sera éventuellement réglé",1
260350,27-SEP-11,25-SEP-11,Mohammed,,en,70.29.239.33,vijaykaul@bell.net,13394756,000000120121622,5,5,,5
260351,27-SEP-11,26-SEP-11,Venkatesh,,en,70.48.104.142,marilyn.farnell@sympatico.ca,13404596,000000120158016,3,3,if we could just reach the party we are trying to speak with easier and sooner it would be much appreciated,3
260352,27-SEP-11,26-SEP-11,Asma,,fr,69.158.80.155,st-pierre53@bell.net,13409062,000000120139799,4,2,le technicien doit revenir pour installer une nouvelle ligne,5
260353,27-SEP-11,26-SEP-11,P Senthil,,en,76.71.92.107,dlforsyth@sympatico.ca,13398988,000000120146163,5,5,nothing,5
260354,27-SEP-11,26-SEP-11,Chandler,,en,69.157.50.246,lois.derepentigny@sympatico.ca,13403938,000000120134002,5,,First call made back on April 26/11 & I'm still calling regarding contract that I'm supposed to have had since April and Now it's supposed to be starting in September. Hope this is the end of it as I'm getting pretty fed up with having to call every month and being told that everything will be fixed and it never is. Every rep gives satisfactory service but it never seems to get fixed in the Loyalty Dept.,
260355,27-SEP-11,26-SEP-11,Sharmila,,en,70.27.14.58,barry.simmons@sympatico.ca,13396634,000000120142272,5,4,,4
260356,27-SEP-11,26-SEP-11,Naveenkumar,,en,70.31.44.119,peter.everill@sympatico.ca,13406574,000000120132877,4,4,have the first rep that answers the call more knowledgable,4
260357,27-SEP-11,26-SEP-11,Majdi,,fr,70.30.237.94,capril@bell.net,13397440,000000120140965,4,4,être en communication davantage sur le travail qu'il fait ,4
260358,27-SEP-11,26-SEP-11,Juliio,,en,207.164.79.27,brooksfamily@sympatico.ca,13397204,000000120151236,2,2,"Level 1 tech; what can I say?

Wanted to know if there were filters on my line.  Have not had filters since the service was installed.  Installer said were not needed.
Wanted to know how many phones I had.
Was not aware that there was a network problem in my area.
",3
260359,27-SEP-11,26-SEP-11,Satish,,en,67.68.32.62,rcrawford1@sympatico.ca,13407284,000000120157880,5,4,,5
260360,27-SEP-11,26-SEP-11,Ericka,,en,64.231.88.112,mahatherell@sympatico.ca,13404346,000000120156596,4,2,,3
260361,27-SEP-11,20-SEP-11,Noureddine,,fr,174.93.167.79,jeanneduquette@bell.net,13328506,000000120009879,5,5,"Rien d'autre; c'était parfait.",5
260362,27-SEP-11,26-SEP-11,Abdul,,en,65.94.56.58,sahmed11@sympatico.ca,13408168,000000120148190,5,5,,5
260363,27-SEP-11,26-SEP-11,Anne-Marie,,fr,24.200.134.81,louisecaron@sympatico.ca,13404012,000000120152773,1,3,Avec le pe service et avec un internet performance pourrit(2 megs) maintenant je suis avevc vidéotron avec 8 megs et + et je demande pourquoi pas avoir  changer avant aujourd'hui,1
260364,27-SEP-11,26-SEP-11,Marta,,en,67.70.46.152,etrape1@bell.net,13399678,000000120140513,4,4,,4
260365,27-SEP-11,25-SEP-11,Aymen,,fr,70.30.217.108,sylvain300@sympatico.ca,13394390,000000120125638,5,5,,5
260366,27-SEP-11,26-SEP-11,Michael,,en,70.28.234.154,john.damico@sympatico.ca,13402370,000000120146085,4,4,,4
260367,27-SEP-11,24-SEP-11,Gabriel,,en,76.70.78.62,dominic.kenny@sympatico.ca,13381470,000000120114600,4,4,,4
260368,28-SEP-11,26-SEP-11,Sondes,,fr,67.70.133.191,michelcharest@bell.net,13405176,000000120144710,5,5,rien tout a ete fait,5
258855,28-SEP-11,26-SEP-11,Lahouari,,en,69.158.144.70,gerd.untermann@sympatico.ca,13400440,000000120137840,1,1,A steel post at the entrance of my property which contains the Bell wires is damaged and I am concerned that with winter coming the exposed connections will not fare well.A gentleman came quickly but he had to call in a different crew and there it seems to have been left.So for the moment I am not at all happy,
258856,28-SEP-11,27-SEP-11,Wissem,,fr,174.89.185.89,qianwu@bell.net,13421908,000000120175940,1,1,"N.B. Appel fait au service de soutien technique.

1. Plutôt que considérer les clients comme des nuls, il faudrait leur donner le bénéfice du doute et accepter que desfois, ils savent exactement quel est le problème. Au deuxième appel que j'ai fait 30 minutes plus tard, quoique le problème n'a pas pu être résolu, au moins, nous avons identifié que la source du problème était effectivement chez Bell.

2. Plutôt que se laver les mains du problème, i.e. ""C'est pas un problème de Bell, allez chercher ailleurs"", ""On ne donne pas de support pour ça"", mieux écouter la problématique et l'explorer.  Peut-être que c'est effectivement Bell le problème.",1
258857,28-SEP-11,27-SEP-11,Juliio,,en,64.228.192.120,viewtobay@bell.net,13424692,000000120183095,5,5,,5
258858,28-SEP-11,27-SEP-11,Arturo,,en,216.209.119.153,cynthia.elliott@sympatico.ca,13413724,000000120184917,5,5,"Make the ""Dial-up"" service better.  It has become slower and thus it is causing the problem which I ran in to
I am not in an area which will support any other form of internet until Bell comes up with something else. Alternativeley I would have to change service providers! Wireless would be the only other choice.
",4
258859,28-SEP-11,26-SEP-11,Marc,,en,64.231.165.93,peterdonaldson@sympatico.ca,13406614,000000120149834,5,4,"Received a new modem finally.
Been acting up for 6 months.",4
258860,28-SEP-11,22-SEP-11,Brett,,en,64.231.83.150,racefan_67@sympatico.ca,13362424,000000120060011,4,4,N/A,4
258861,28-SEP-11,27-SEP-11,Liza,,en,76.69.237.121,rbrebion899@sympatico.ca,13422150,000000120182695,5,5,"Make it easier to renstate the security
fire wall etc.",4
258862,28-SEP-11,26-SEP-11,Eliena,,en,70.29.192.64,angeloc@sympatico.ca,13396124,000000120149314,5,5,"nothing..support staff very professionl
Thank You",5
258863,28-SEP-11,27-SEP-11,Andrea,,en,184.144.129.93,pauline.lauzon@sympatico.ca,13421428,000000120175406,5,5,Andrea was very professional and am thankful for her help with the problem.  Nothing else could have been done.  Thank you Andrea for your help,5
258864,28-SEP-11,26-SEP-11,Amine,,fr,70.30.189.237,leclerc-lebel@sympatico.ca,13403626,000000120156822,5,5,,5
258865,28-SEP-11,24-SEP-11,Shakeel,,en,64.231.66.205,tomlou@sympatico.ca,13387694,000000120121045,3,4,,3
258866,28-SEP-11,20-SEP-11,Lilian,,en,76.64.93.106,mash@sympatico.ca,13331348,000000120002828,5,5,"I suppose if anything, to supply the information regarding what we, as Bell customers, are going to go through as support in written form along with the hardware supplied. Thank you. Joe ",5
258867,28-SEP-11,14-SEP-11,Arlene,,en,70.49.26.60,wtfarby@sympatico.ca,13260992,000000119883057,4,4,,4
258868,28-SEP-11,13-SEP-11,Karla,,en,74.15.88.84,kryzanowski@bell.net,13240822,000000119847597,4,2,"the action (new line filters) was very helpful but unfortunately did not resolve my problem - speed drops from 2.1Mbps to 1.2Mbps.

will call again",
258869,28-SEP-11,27-SEP-11,Mauricio,,en,65.93.22.89,whimsy55@bell.net,13424894,000000120178889,5,5,Nothing else could better the experience. ,5
258870,28-SEP-11,26-SEP-11,Melissa,,en,70.55.29.129,waskahouse@sympatico.ca,13410298,000000120150640,,,"The issue is my continued billing for cancelled dial-up internet service after I switched to hight speed.  Previous billing for the cancelled dial-up was deleted after I contacted account and service reps.  However, I was again charged for the coming month on my last bill. Milissa was most polite and helpful (and cancelled the dial-up charges) as were the previous reps I spoke to.....but I have no idea if the problem is really resolved and if I will be charged again next month. ",3
258871,28-SEP-11,27-SEP-11,Armando,,en,70.76.183.31,bakerfam6@sympatico.ca,13412094,000000120164056,5,5,Went above and beyond to find the information I needed - excellent service,5
258872,28-SEP-11,27-SEP-11,Brent,,en,76.64.119.22,indyfan@sympatico.ca,13416584,000000120184023,1,3,,1
258873,28-SEP-11,26-SEP-11,Achref,,fr,174.91.199.95,tranc@sympatico.ca,13409869,000000120147102,3,2,"Veuillez m'envoyer un technicien plus expérimenté. En réparant ma ligne Internet pendant 5 heures de temps, il a bousillé mon système de téléphone qui ne fonctionne plus que sur une seule prise parmi les cinq.",3
258874,28-SEP-11,26-SEP-11,David,,en,69.157.125.124,glen.harris@sympatico.ca,13400622,000000120159280,1,1,The Indian accent made the discussion difficult and I was cut off twice.,1
258875,28-SEP-11,19-SEP-11,Ahmed,,en,70.24.97.118,katyos@sympatico.ca,13313568,000000119995164,1,1,"Speak clearer English.  Don't take so long to get to the heart of the issue.  Don't leave me hanging on the line so long.
My issue was not resolved.  I had to take my computer to a vendor who told me it was working fine and that the issue was the modem.  I got a new modem from Bell a couple of days later but still I could not get internet or email service.  A neighbor who works for Cogeco came to my rescue got Bell on the line again and input the id no and password into the system and then the modem worked.  No one at Bell told me the new modem needed to be reset! ",2
258876,28-SEP-11,27-SEP-11,Nicholas,,fr,70.30.158.11,l-m@sympatico.ca,13418412,000000120181552,5,5,"Mon premier appel s'est fait à 17h et le répondant au nom de Barry #**622 devait me rappeler faire rappeler un autre technicien, ce qui ne s'est jamais produit.  Mon 2e appel, un certain Jean-Francois m'a transféré à un endroit, après 30 min. avec mon cellulaire, j'ai dû raccroché car personne ne répondait. Je lui avais pourtant mentionné que je n'avais plus de minutes à mon cell. étant donné que le téléphone ne fonctionnait plus.  Au 3e appel, le représentant Nicolas, s'est finalement donné la peine de s'occuper de moi de facçon efficace.  ",3
258877,28-SEP-11,23-SEP-11,Raouf,,fr,74.15.202.42,mychelzub@sympatico.ca,13375026,000000120103501,5,4,rien,4
258878,26-SEP-11,23-SEP-11,Ronald,,en,76.71.138.97,mdsilva1@sympatico.ca,13374364,000000120095970,4,4,Not being charged for the extra cost ,4
258879,26-SEP-11,25-SEP-11,June,,en,69.157.68.170,bennickzezzy@sympatico.ca,13389006,000000120126558,3,3,bandwidth usage billing issues have arisen over the last 2 months with no explaination as to why.,3
258880,26-SEP-11,24-SEP-11,Nayeem,,en,70.51.91.226,kpickford@sympatico.ca,13383912,000000120119961,5,5,Nothing. The call was patient and very helpful. ,5
259349,27-SEP-11,26-SEP-11,Tony,,en,65.94.121.23,paul-elaine@bell.net,13406422,000000120145690,5,5,,5
259350,28-SEP-11,27-SEP-11,Hadhemi,,fr,184.148.253.13,vibrationnisme@sympatico.ca,13424662,000000120163402,1,1,"Je suis limitée dans mes envois de courriel et cela interfère directement avec mon travail. On m'a répondu que le problème serait réglé dans les 72 heures, mais c'était immédiatement que je voulais faire ces envois de courriels. Je ne comprends pas pourquoi on limite mes envois à 50 par 24 heures. C'est tout à fait inconcevable.",1
259351,28-SEP-11,27-SEP-11,Tony,,en,174.92.29.60,FULAWKA1@bell.net,13410958,000000120185077,4,4,,5
259352,29-SEP-11,28-SEP-11,Naveed,,en,174.94.65.148,kd_fraser@sympatico.ca,13432154,000000120187509,1,1,Have people who speak English to field enquiries.  ,1
259353,29-SEP-11,28-SEP-11,Sam,,en,67.70.86.84,ed.nash@sympatico.ca,13429000,000000120206927,5,5,,5
259354,29-SEP-11,28-SEP-11,Slah,,fr,206.172.0.204,benoit.lavoie@sympatico.ca,13426706,000000120199980,1,1,"Avant de sortir notre nouvelle facture assurez-vous que l'on puisse l'ouvrir
Je connais mon due mais impossible de voir les détails
Problemo",4
259355,29-SEP-11,28-SEP-11,Ivette,,en,70.30.76.175,kaenterprises@sympatico.ca,13432048,000000120190241,4,4,My technician was on the phone with your rep for a long time. It shouldn't have taken so long to resolve the problem. ,4
259356,29-SEP-11,28-SEP-11,Karina,,en,64.231.215.147,ann-jim@sympatico.ca,13426202,000000120200802,3,4,I have an old modum that constantly needs to be reset and i'm being charged for delivery of a now wireless router. new customers get this for free. I have been /w bell for years and should be eliable for a free upgrade,2
259357,29-SEP-11,27-SEP-11,Jonas,,en,70.50.64.85,ken.belcher@sympatico.ca,13418164,000000120184634,4,4,,5
259358,29-SEP-11,28-SEP-11,Camille,,fr,70.26.250.226,stephaniecolvey@sympatico.ca,13437632,000000120208576,1,1,"Camille a beaucoup voulu m'aider, mais il ne connaissait pas le problème. Et, c'est sur, c'est peut-être un problème inusuel. Le fait qu'il ne savais pas, c'est très correct - mais j'aurais préféré qu'il demande  quelqu'un d'autre, qui a peut-être déjà rencontré le même problème, ou un superviseur. Enfin, avec ce qu'il a fait, les choses sont pires. Il devrait être à l'aise de me référer à un autre conseiller ou à un superviseur quand il voit qu'il ne sais pas comment résoudre ce problème.",1
259359,29-SEP-11,28-SEP-11,Danny,,en,65.93.132.113,g.linger@bell.net,13429648,000000120199203,3,2,"First of all, I was talking with two of your reps yesterday, one about phone costs and the other about internet service, so not sure which one this is. For internet though, I am now getting high speed internet frm Bell but requested you cancel this service as it's not avail. in the town I'm moving to. I found out yesterday from a new neighbour that I could get the turbo hub from Bell that would greatly improve speed of internet.  Why wasn't this suggested to me instead of opting to lose a customer who also has telephone and tv services with you??  Gotta tell you you dropped the ball this time!!  
If I was talking with him about the phone, I'm a little disheartened that I have to tell you I'm getting a better long distance offer before you'll adjust my price. Wouldn't you want to give me the best price possible so I won't entertain these offers when they come in??   ",
259360,29-SEP-11,28-SEP-11,Ashwini,,en,64.229.82.193,orvokki.macnaughton@sympatico.ca,13435009,000000120204548,5,5,,4
259361,29-SEP-11,28-SEP-11,Asir raja,,en,64.229.82.193,orvokki.macnaughton@sympatico.ca,13435011,000000120200428,5,5,,4
259362,29-SEP-11,27-SEP-11,Carlos,,en,70.52.164.109,granth@sympatico.ca,13416054,000000120172142,5,4,none,4
259363,29-SEP-11,27-SEP-11,Rene Jose,,en,70.50.64.85,ken.belcher@sympatico.ca,13418166,000000120172626,4,4,,5
259364,29-SEP-11,28-SEP-11,Denis,,fr,76.68.173.211,daniber1@sympatico.ca,13428138,000000120189314,5,,rien pour le moment,4
259365,29-SEP-11,28-SEP-11,Chad,,fr,70.26.197.215,ateliersdor@sympatico.ca,13426408,000000120198169,4,4,,4
259366,29-SEP-11,28-SEP-11,Liza,,en,174.91.75.245,jack.mcdonald2@sympatico.ca,13430860,000000120207882,1,1,have someone who speaks English instead of someone from India,1
259367,29-SEP-11,28-SEP-11,Bilel,,fr,174.88.253.214,alainboisvert@bell.net,13425882,000000120200950,4,3,"Il reste un problème d'acheminement du courriel en passant par mon serveur d'envoi (pas sympatico) qui n'est pas résolu. @bell.net ne me permet pas de le faire ou j'ai tout simplement la mauvaise configuration.
Personne ne semble en mesure d'expliquer  le pourquoi ni de trouver une solution.",5
259368,29-SEP-11,28-SEP-11,Jessa,,en,70.49.7.167,lewison@sympatico.ca,13432736,000000120189135,2,4,"Not made the error in the first place, the request was to move all my services to a new address not to cancel my E mail. You created the problem and then came back and told me that I would have to wait thirty days for E mail service.  Only when I shouted was a better solution found. Your service staff are hard to understand because of language issues and they dont show any common sense, why would any customer of Bell accept a thirty day wait to be re-hooked up to E mail in this day and age, what a stupid response. Good job that a better solution was found otherwise you would have lost me as a customer. ",1
259369,29-SEP-11,27-SEP-11,Mahender,,en,70.51.240.114,kdelgaty@sympatico.ca,13418118,000000120169993,5,5,n/a,5
259370,29-SEP-11,28-SEP-11,Nouha,,fr,74.15.136.52,francine.leduc@sympatico.ca,13429514,000000120186259,5,5,"Je trouve que votre service à la clientèle s'est nettement amélioré depuis quelques années.  les représentants sont, en général, plus compétents.  Félicitations.",5
259371,29-SEP-11,28-SEP-11,Divya,,en,70.26.34.73,unibank@sympatico.ca,13438436,000000120211246,5,4,,5
259372,29-SEP-11,28-SEP-11,Ameer,,en,64.231.146.234,k.kanhai@bell.net,13432016,000000120187344,5,4,keep jobs in Canada.,5
259373,29-SEP-11,27-SEP-11,Sushil,,en,74.14.24.4,eberlyb@sympatico.ca,13414762,000000120183600,3,4,had trouble communicating because of representatives poor english,4
259374,29-SEP-11,28-SEP-11,Alex,,en,65.95.246.103,dianehiggins@sympatico.ca,13428576,000000120186350,5,5,,4
259375,29-SEP-11,28-SEP-11,Clarisse,,en,70.54.150.38,msmith1431@sympatico.ca,13434500,000000120187026,5,5,,3
259376,29-SEP-11,28-SEP-11,Sana,,en,184.145.58.142,noela.dsouza@sympatico.ca,13434838,000000120205522,5,5,"Sana was very efficient.  She was polite and had complete control of what she intended to do.  She solved my problem.
Noela D'Souza
",5
259377,29-SEP-11,28-SEP-11,Stephanie,,fr,174.93.242.23,soya2011@bell.net,13437480,000000120202100,5,4,,5
259378,29-SEP-11,28-SEP-11,Nouha,,fr,76.69.206.54,madeleine01@sympatico.ca,13433316,000000120188885,3,3,,4
259379,29-SEP-11,28-SEP-11,Matthew,,en,174.93.47.253,dara.aram@sympatico.ca,13428232,000000120197128,5,5,,5
259380,29-SEP-11,28-SEP-11,Anusha,,en,70.26.35.202,kandajeffery@sympatico.ca,13432070,000000120210957,5,5,,5
259381,29-SEP-11,28-SEP-11,Andrea,,en,74.14.129.237,ingridduane.schlamp@sympatico.ca,13430706,000000120193200,5,5,,4
259382,29-SEP-11,28-SEP-11,Fodie,,fr,67.68.217.81,bruno.bourget@sympatico.ca,13427112,000000120205271,5,5,,5
259868,27-SEP-11,24-SEP-11,Ali,,en,184.144.138.111,diana.langevin@sympatico.ca,13381342,000000120121088,1,1,To be much more informed.,1
259869,26-SEP-11,24-SEP-11,Mario,,en,70.51.112.154,christine.baraniuk@sympatico.ca,13380710,000000120109877,3,4,I had a lot of difficulty understanding Mario when we first started the call... English very heavily accented. He was patient and repeated.,4
259870,27-SEP-11,26-SEP-11,Celina,,en,74.14.160.149,ross.dixon@sympatico.ca,13407908,000000120152075,5,4,,4
259871,27-SEP-11,26-SEP-11,Mejid,,fr,69.157.136.174,marcels@sympatico.ca,13404490,000000120142712,4,3,"D'apres moi,j'avais placer une commande voilà deux semaines, j'ai été obliger de rappeler pour savoir si cette commande avais été oublier,car je n'avais pas eu de nouvelle encore. Rien reçu depuis. j'attent patiammentcette commande...... merci a l'avance espérant avoir des nouvelles bientôt bien a vous M.M.",5
259872,27-SEP-11,23-SEP-11,Wahida,,en,142.217.113.27,bachandandre@bell.net,13367004,000000120081303,5,5,none,5
259873,27-SEP-11,26-SEP-11,Nathan,,en,24.114.213.10,smestel@sympatico.ca,13408858,000000120134478,2,2,Solve the issue,2
259874,27-SEP-11,26-SEP-11,Asiya,,en,64.228.90.158,klmackay@sympatico.ca,13403216,000000120139862,5,5,,5
259875,27-SEP-11,26-SEP-11,Gloria,,en,70.53.51.89,that_17@sympatico.ca,13409588,000000120142783,1,1,"Provided an announcement on the recent SMTP change and a solution so that I can continue to run my home business smoothly instead of having to spend several hours trying to find a solution. I spoke to four representatives, two last week over the chat service who informed me that it was a server issue that would be resolved in 24 to 48 hours and that I would be contacted to follow up and that did not happen. Then a third representative through the chat service session on Monday afternoon to find out why all of my email is still going out under my personal sympatico address and not my work email addresses. That representative unfortunately did not have a strong grasp of the English language and repeatedly sent me back incoherent sentences. My issue still has not been resolved and I will need to spend several unpaid work hours so that my home business looks professional again. I don't have an IT department or access to an IT department, and I'm not thrilled to set up all of my email through gmail but that seems to be the easiest solution at the moment. And finally when I asked for contact information to send my complaint into Bell on the handling of this SMTP change to only send out email from my sympatico email address I was given a PO box. Nothing makes you feel like your complaint will be read like being given a PO box number to mail a letter to. Then as my anger and frustration mounted while on the phone yesterday Gloria then tried to up sell me onto a new Internet package! I have been clinging to my ridiculously expensive unlimited package and home phone but I will be starting research into which company I will be taking my business to.",1
259876,27-SEP-11,26-SEP-11,Leni,,en,184.144.110.83,displaycult@sympatico.ca,13398904,000000120144908,1,1,"There are a number of reasons, not just one:
First, train your employees not to lie. 
Second, use employees who actually understand computers.
Third, do not change your policies without informing customers.
Fourth, do not change your policies so that it completely undermines the service customers expect and have counted on for years. 
Fifth, do not patronize customers with special deals when you cannot fix the core problem that Bell itself has created.
I could go on, but won't, because I am searching for another Internet service provider.",1
259877,27-SEP-11,26-SEP-11,Med Jeber,,fr,70.30.177.41,clement.monique@sympatico.ca,13398074,000000120144986,4,4,"Il m'a expliqué pourquoi mon internet avait augmenté j'ai compris mais , on nous appelle pour nous offrir des rabais on accepte pour après se rendre compte que c'était pas necessaire pour nous avec l'usage que l'on fait de notre internet. Je pense que internet essentiel plus aurait suffi pour notre utilisation  32.95 $à 47.95 $c'est une grosse différence pour l'usage qu'on en fait. On nous dit pas de frais supplémentaire avec ce forfait,  o.k. ça du sens mais quand on voit l'augmentation on reste surpris. Alors quand vous nous faîtes des forfaits je vous voudrais plus d'explications que je puisse comprendre dans quoi je m'enbarque. Merci",4
259878,27-SEP-11,26-SEP-11,Julie Anne,,en,69.158.68.132,gelussier@sympatico.ca,13400352,000000120145663,5,5,,5
259879,27-SEP-11,26-SEP-11,Jose,,en,70.24.18.39,Randy13@bell.net,13395326,000000120142216,3,2,The agent was not trained on Entourage,4
259880,27-SEP-11,26-SEP-11,Kelly,,en,184.145.12.158,ronald.gray037@sympatico.ca,13407846,000000120140988,5,4,,5
259881,27-SEP-11,22-SEP-11,Marouen,,fr,67.68.172.238,alforti@sympatico.ca,13352354,000000120061525,5,5,,5
259882,27-SEP-11,26-SEP-11,Nagender,,en,76.67.176.76,bmlun@sympatico.ca,13397030,000000120146614,5,5,nothing ,5
259883,27-SEP-11,26-SEP-11,Mohamed,,fr,70.29.232.129,robertcroze9@sympatico.ca,13407724,000000120142476,3,3,je pas demander de service pour internet seulement des prix et sur la fibre optique,
259884,27-SEP-11,26-SEP-11,John,,en,65.95.57.68,yusuffgafur@sympatico.ca,13410706,000000120154933,4,5,,5
259885,27-SEP-11,25-SEP-11,Heni,,fr,70.29.252.17,nicole264@sympatico.ca,13392968,000000120124787,4,4,J'aurais apprécier savoir à l'avance qu'un technicien de Bell devait passer chez moi le dimanche matin à 10h00. Je l'ai refusé parce que je n'accepte pas ce genre de visite sans préavis. C'est ce que j'ai expliqué à la personne qui me parlait au téléphone.,5
259886,26-SEP-11,22-SEP-11,Visakan,,en,50.101.235.89,tom.walters@sympatico.ca,13364796,000000120064700,5,5,Nothing,3
259887,26-SEP-11,23-SEP-11,Selene,,en,70.48.43.41,mereloup@sympatico.ca,13374448,000000120086221,4,4,"None, but would have been much better if the error in my bill would not have taken place. This agent was very helpful though, without ""overdoing the trained politeness"" which customers of Bell generally regard as quite annoying.",3
260369,28-SEP-11,26-SEP-11,Deepthi,,en,199.243.165.162,m.fox@sympatico.ca,13404236,000000120133670,4,2,"I was told I would receive a call back at 6:15 p.m. sharp, the call came at 9:15 p.m. I wasted 3 hours of my time waiting on the call. Could be they are in a different time zone however that is three hours I have lost.  I was then told I would receive another call back on Tuesday Sept. 27 at 6:00 p.m. sharp again I waited no call ever came. I am not very impressed considering go elsewhere for my service.",1
260370,28-SEP-11,27-SEP-11,Rodolfo,,en,70.29.128.27,dawnburnett@bell.net,13414040,000000120184627,4,5,Your technical service department is excellent.  It is the general call lines that cause me complete distress.,3
260371,28-SEP-11,27-SEP-11,Charles Darwin,,en,70.54.18.81,aule@sympatico.ca,13412012,000000120177598,4,2,"Not much, the CS rep couldn't do anything for me, it was a company craptacular policy, not his doing.",1
260372,28-SEP-11,27-SEP-11,Rachel,,en,70.53.48.218,jakewozniak@sympatico.ca,13416822,000000120179977,4,2,"It's doesn't make sense that you don't offer 4G LTE as part of your home internet department.  AND it doesn't make sense that you offer small data caps for the 4G LTE service. Right now you're offering Fast (4G T-sticks) OR Big Transfer Caps (Fibe), but not both.  4G is the future so all connection service and product should be available in one dept./one phone call.

Also, it seems online chat reps are more knowledgeable than phone reps.  phone reps need to be better trained (at the least should know what Mbps means).",
260373,28-SEP-11,27-SEP-11,Ericka,,en,70.31.12.95,paulcomper@sympatico.ca,13421418,000000120179438,1,1,My problem was escalated to another technician and after five minutes on hold I was disconnected.,1
260374,28-SEP-11,19-SEP-11,Stephanie,,en,70.51.250.147,toshea06@sympatico.ca,13320528,000000119990797,4,3,"When sending an item to a residential address via courier, please inform the courier to get in contact with person(s) living at that residence before the item is delivered.",4
260375,28-SEP-11,27-SEP-11,Mohd,,en,70.27.56.240,dking_59@sympatico.ca,13414410,000000120176524,3,3,"I am having difficulty with outgoing server using Microsoft outlook  Your system / team does not seem to support tis activity but defaults to bell sympatico directives.  It is extremely annoying for a client to have to "" work it out"" on their own. 

Note:  you survey states about 5 mins to complete.....you are probably loosing potential feedback because people do not wnat to use 5 mins....it is probably more like 3 mins.  Why don't you just state a ""brief survey""",3
260376,28-SEP-11,27-SEP-11,Rudys,,en,70.50.113.140,m.y.boucher@sympatico.ca,13419266,000000120160935,5,4,"Let Bell customers know if their internet is going to be interupted. I installed a new wireless printer and when my internetwas down the next morning, I thought that it was the installation of the printer that caused the problem. The Bell Techs that I talked to didn`t even know that they were working on the system around the corner from where I live. I unplugged the printer and now have to re-install it...it waasn`t the printer at just a coincident. Really made me angry, really thinking of switching to Rogers for sateliite, home phone, cell phones and internet. The Techs that I talked to were excellent, but even after it was running they said from what they saw, we still didn`t have internet.",2
260377,28-SEP-11,27-SEP-11,Lila,,en,65.95.139.196,djhemo@bell.net,13414390,000000120174826,3,3,I had not studied bill close enough to make a complete complaint about over charging. After study all 5 pages I phoned again next day to complete my complaint about over-charging! ,3
260378,28-SEP-11,27-SEP-11,Salwa,,fr,184.144.187.201,mauclair@sympatico.ca,13419818,000000120164342,2,2,"Depuis 10 ans je paie 63.95$ pour le service haute-vitesse Bell Internet alors que ce service n'est pas disponnible dans la ville que j'habite soit Deux-Montagnes étant situé à plus de 5 kilomètres du bureau central qui lui est à St-Eustache.

Votre technologie n'est pas disponnible.
Mais on me charge comme si elle l'était, je trouve que depuis 10 ans Bell a fait suffisamment d'argent sur mon dos. 

À moins d'une entente sérieuse de votre part je compte m'abonner avec un de vos concurrent dont la technologie est pour le moins à la hauteur.

J'ai auss9i une ligne terrestre avec vous et un service de cellulaire dont j'évalue la pertinence de continuer à vous confier. 

J'ai travailler presque 33 ans chez Bell j'ai gardé le plus possible les service de Bell par fidélité mais là vous tricher trop évidemment pour que je ne me permette pas une réflection sur ma fidélité.

Par ailleurs je ne mets en aucun cas le travail de votre conseiller en faute car je sais qu'il n'a aucun pouvoir à satisfaire ma demande. 

Je m'attends à ce que vous répondiez à ce message. 

Michel Auclair 
 Ancien#d'employé 1068097  ",2
260379,28-SEP-11,27-SEP-11,Sandra,,en,24.114.224.90,thechaissonfamily@sympatico.ca,13424198,000000120184188,5,4,I really can't fully answer this until I receive the part for the modem to make sure that the problem truly is the power cord. The customer service rep was fantastic though. ,4
260380,28-SEP-11,27-SEP-11,Mohammed,,en,24.150.39.123,dwood27@sympatico.ca,13414720,000000120175210,1,1,I spent 20 mins atleast to get to speak to Mohamad. He tried for aprox 3 hours by having control of my computer to resolve the issue to no avail. When I first signed up with Bell they offered free internet security. We enjoyed this service for quite awhile. Then when I came on hard times my email and security features were down graded. I have since caught up I have my email reinstored but now when I tried to get security feature back he says I can not that my computer is too advanced???? Really what is up with that. It is a computer I bought a year ago so it isn't like it is high tech brand new. The gentelman was very polite just in my opinion didn't know what to do. So now I have an unprotected computer as Bell can not now give me security. Why I was able before to have this service before and not now I do not understand. After all the time Mohamad finally said he could do nothing for us he suggested avg free he tried to download this for us and yet he says also we can't get this service. I am not at all satisfied with the tech support I received ,1
260381,28-SEP-11,27-SEP-11,Mohamed,,fr,50.100.133.60,friverin@bell.net,13415506,000000120169849,5,5,,5
260382,28-SEP-11,27-SEP-11,Mohammed shafeeq,,en,64.231.246.246,michaelbrown@sympatico.ca,13420082,000000120174008,2,1,Your technician did not know that I was asking for help with Quality of Service settings for my Bell router. ,2
260383,26-SEP-11,24-SEP-11,Adeline,,en,76.71.33.130,harmonyc@sympatico.ca,13382582,000000120118736,5,5,Nothing,5
260384,26-SEP-11,25-SEP-11,Ajay,,en,69.158.0.147,tharris27@bell.net,13394506,000000120126888,5,5,,5
260385,26-SEP-11,23-SEP-11,Hayett,,fr,70.30.173.150,gretfan@sympatico.ca,13370738,000000120087656,3,3,Avoir une façon d'établir que mon adresse d'envoi soit mon adresse professionnelle que j'utilise habituellement.,3
258881,26-SEP-11,14-SEP-11,David,,en,65.93.110.16,bobakins@bell.net,13249124,000000119868126,5,3,no problem with david but the rest of the service from other people is frustrating i keep getting phone calls to say i owe money   the one name is spelt wrong on one account it was to be one bill  and isnot and the billing is confusing  also the tv dish is lousey if it rains or think it is going to rain it often goes off  the internet is ok and phone is ok   but would never get a dish again,2
258882,26-SEP-11,24-SEP-11,Mariela,,en,65.93.205.143,lerouxp05@sympatico.ca,13384160,000000120112249,1,1,"If I have to deal with the manufactor of the phone  - why the heck did I buy it from you??? No one helped me learn the phones abilities...and a 2 week old phone , from Bell, can only have the manufactor help me...when will you begin to say out loud...we really don't care!!",2
258883,26-SEP-11,25-SEP-11,Prego Junior,,en,76.69.131.233,robert.robichaud@sympatico.ca,13393726,000000120131038,4,4,,4
258884,26-SEP-11,16-SEP-11,Larissa,,en,50.101.230.202,andersj0@sympatico.ca,13275930,000000119919302,5,5,,5
258885,27-SEP-11,26-SEP-11,Reuben,,en,76.70.119.136,pgalluzzo@bell.net,13406652,000000120146412,4,4,"Reuben was great and I greatly appreciate his help - he was patient and worked hard to resolve my problem. However, my patience with Bell internet is nearing the end. My Bell internet is unreliable, inconsistent, and frustrating. I was about to end my relationship with Bell about a month ago but was offered a good deal to stay so I thought I would give it one more chance. Notwithstanding the good deal, I am starting to think that it is just not worth it, and I may leave after all. I am extremely frustrated and disappointed, all I want is good reliable internet service. Bell's customer service reps are good, but I should not have to call them twice per month!",2
258886,27-SEP-11,26-SEP-11,Mohamed,,fr,70.30.183.87,lavloc@sympatico.ca,13403560,000000120149787,4,,"J'ai vécu une très mauvaise expérience avec vos services la fin de semaine passée, j'ai même déposé une plainte dont j'espère avoir des nouvelles. Alors même si M. Mohammed semble bien faire son travail, on ne peut en dire autant de tous ceux à qui j'ai parlé samedi et dimanche!

Je ne serai certain que mon problème sera réglé que quand il le sera réellement.",
258887,27-SEP-11,26-SEP-11,Daniel,,en,76.67.114.187,bill.hubers@sympatico.ca,13396934,000000120156029,5,5,"Less waiting time to speak with someone, but it was not an unreasonable length of time.",4
258888,27-SEP-11,26-SEP-11,Ritwik,,en,174.89.176.80,efreda@sympatico.ca,13399460,000000120152959,3,1,get my email working,4
258889,27-SEP-11,26-SEP-11,Mir,,en,174.91.94.187,vitgoldman@sympatico.ca,13410188,000000120157070,5,5,n/a,4
258890,27-SEP-11,26-SEP-11,Hema,,en,70.26.157.224,perrin.mike@sympatico.ca,13406570,000000120155492,5,5,,3
258891,27-SEP-11,26-SEP-11,Mohamed,,fr,70.30.159.43,raynaldgauvreau@sympatico.ca,13407238,000000120158298,4,5,,5
258892,27-SEP-11,23-SEP-11,Mehdi,,fr,76.71.204.21,d.bourgault@sympatico.ca,13368588,000000120087308,2,2,"Quand le technicien m'a quitté, je pouvais utiliser mon portable et avais accès à internet. Une heure plus tard, je n'ai plus accès à internet sinon en restant branchée sur mon modem. Pas très commode pour un portable.

Pour appeler de nouveau votre service, je dois m'assurer d'une plage horaire de 1h30 ce que j'espère trouver d'ici quelques jours.",3
258893,27-SEP-11,26-SEP-11,Nedra,,fr,174.95.29.37,mmeneshian@sympatico.ca,13405424,000000120134919,4,4,,4
258894,27-SEP-11,26-SEP-11,David,,en,69.156.80.225,djrick@bell.net,13398952,000000120145603,4,4,wait time on phone and hire canadians,3
258895,27-SEP-11,24-SEP-11,Kishore,,en,76.70.50.135,cridgeway@sympatico.ca,13380906,000000120119785,1,1,The problem should have been resolved and Bell has no clue what the problem is. That is a problem for me. ,2
258896,27-SEP-11,24-SEP-11,Noureddine,,fr,67.68.223.238,joanne_proulx78@sympatico.ca,13383350,000000120119502,5,5,,4
258897,27-SEP-11,24-SEP-11,Hechmi,,fr,65.92.36.245,raymond.rousseau@bell.net,13386240,000000120118127,3,4,"Oui, avoir quelqu'un qui comprend tres bien le francais et qui le parle égALEMENT BIEN, JE CROIS QUE POUr UNE PREMIERE EXPÉRIENCE, CELA EST IMPORTANT.",4
258898,27-SEP-11,24-SEP-11,Rayeesa,,en,174.91.29.208,sutcliffe@sympatico.ca,13387370,000000120109331,4,4,,5
258899,27-SEP-11,23-SEP-11,Hector,,en,183.83.198.231,jonrawlins@sympatico.ca,13372326,000000120084199,1,1,,1
258900,27-SEP-11,26-SEP-11,Saadullah,,en,183.83.198.231,limiefireman@sympatico.ca,13403790,000000120151255,5,5,Excellent..!!,5
258901,27-SEP-11,15-SEP-11,Cori,,en,74.57.179.58,kkanaganathan@sympatico.ca,13268570,000000119901528,1,1,"Put Some Nice Customer Service People 
I called for help including the supervisor lady they all hang up on me 
5th person helped me very lowsy service
and i sepnt over 4 hours with emily bull shit ",1
258902,27-SEP-11,24-SEP-11,El Hadji,,fr,69.159.134.160,marco222@bell.net,13384648,000000120117664,4,4,,4
258903,27-SEP-11,24-SEP-11,Danny,,en,183.83.198.231,buck_kobe@bell.net,13380380,000000120106029,1,1,,
258904,27-SEP-11,18-SEP-11,Sarah,,en,183.83.198.231,buck_kobe@bell.net,13298600,000000119964097,3,3,,1
258905,27-SEP-11,22-SEP-11,Genevieve-Marie,,fr,70.24.236.66,natrem@sympatico.ca,13361332,000000120071919,5,5,"faire des offres a vos clients déja existant,parcequ parfois la facture monte",5
258906,27-SEP-11,26-SEP-11,Arbi,,fr,70.49.66.27,rancourt.serge@bell.net,13407172,000000120135316,4,5,tout a été correct.J`ai été très bien répondu par vos deux collegues.,5
258907,27-SEP-11,25-SEP-11,Michel,,fr,174.88.87.135,andree.berthelet076@sympatico.ca,13388698,000000120130975,3,,"Michel ne pense pas que c'est un virus, mais il n'en est pas sur. Je sais que cette même  notification est parvenue chez une de mes amies, c'est elle  qui m'en a avisée. Je ne sais pas si les autres personnes à qui j'avais envoyé ce message ont reçu la même notification à répétition.",3
258908,27-SEP-11,26-SEP-11,Peter,,en,70.51.64.4,ron.montreuil@sympatico.ca,13407828,000000120152325,5,4,we were on the phone for over 70 minutes... addressing wireless  connection issues for my laptop,4
258909,27-SEP-11,25-SEP-11,Jamila,,fr,70.50.148.133,ljiljanabozic@sympatico.ca,13391984,000000120124630,5,5,,5
258910,27-SEP-11,26-SEP-11,Henry,,en,65.93.215.169,cgehan@sympatico.ca,13397732,000000120158532,5,5,,5
258911,27-SEP-11,26-SEP-11,Ingrid,,en,70.54.142.125,ottolang@bell.net,13406208,000000120145296,5,5,,4
258912,27-SEP-11,24-SEP-11,V.v.,,en,69.156.110.200,marie.sharma@bell.net,13384674,000000120117654,4,4,Every thing was OK,5
258913,26-SEP-11,25-SEP-11,Imen,,fr,67.68.6.15,daniel.archambault038@sympatico.ca,13389692,000000120123208,5,4,rien d'autre,5
259383,27-SEP-11,26-SEP-11,Jose,,en,69.157.66.60,ruby.bishop@sympatico.ca,13408006,000000120137288,5,5,,5
259384,27-SEP-11,24-SEP-11,Loyda,,en,64.231.170.187,1sdamji@bell.net,13379014,000000120115119,5,5,,5
259385,27-SEP-11,25-SEP-11,Imen,,fr,50.100.164.100,magicc@sympatico.ca,13392198,000000120121921,5,5,,5
259386,27-SEP-11,26-SEP-11,Jenett Mae,,en,76.69.64.146,hlaczmanska@sympatico.ca,13401118,000000120143564,4,4,waiting time is to long...sorry,5
259387,27-SEP-11,26-SEP-11,Ravi,,en,70.26.25.155,mereveilleux@sympatico.ca,13405040,000000120140002,4,5,"Clarity of the voice, not sure if it was my line or his.",5
259388,27-SEP-11,26-SEP-11,Youssef,,fr,70.30.174.119,cccleclerc07@sympatico.ca,13397652,000000120144615,5,5,,4
259389,27-SEP-11,26-SEP-11,Amira,,fr,69.157.231.62,carole.paquin@bell.net,13397518,000000120135493,5,5,"Nous avons eu un service du reparateur a la maison il a fait un exenllent travail et il était très joyeux ceci fait du bien et il parlait le francais

 fantastic",5
259390,27-SEP-11,22-SEP-11,Edward,,en,70.54.3.245,tclarke20@sympatico.ca,13364552,000000120066221,4,3,,4
259391,27-SEP-11,26-SEP-11,Kyle,,en,74.15.24.165,jebarb@sympatico.ca,13401888,000000120149763,4,,"Follow up with written confirmation of the transaction.
As it is, I am ""not sure"" if my inquiry was resolved, until I see my next statement.",4
259392,27-SEP-11,26-SEP-11,Jose,,en,70.24.0.200,john.jodi@sympatico.ca,13402378,000000120141078,1,1,"Help me with my problem
Not try to sell me a new product",1
259393,27-SEP-11,26-SEP-11,Edgar,,en,70.53.100.37,hyw710@bell.net,13401270,000000120158412,5,5,none at this time,5
259394,27-SEP-11,26-SEP-11,Soumaya,,fr,206.172.181.52,bernarddumais@sympatico.ca,13396812,000000120146639,5,4,"Réduire le temps d'attente. C'est malheureux
C'est  rendu même un gag public.
Bernarddumais@sympatico.ca",5
259395,27-SEP-11,26-SEP-11,John,,en,76.67.99.153,nanniefaye@bell.net,13405761,000000120158699,5,4,"I was very pleased with I believe his name was Juan,s service  he was, someone Bell should have working in the main office in Toronto, his politeness was beyond todays expectations I am an old person (80) and I couldnt have been treated better  this is a compliment to Bell and the young man Juan. thankyou",5
259396,27-SEP-11,19-SEP-11,Allan,,en,70.26.9.157,danwen@sympatico.ca,13308904,000000119978135,2,1,Checking that my download speed was what I was suppose to get did not address the issue that connecting to my mail server was and still is intermittent.,2
259397,27-SEP-11,25-SEP-11,Mauricio,,en,76.64.229.146,lorrainewilush@sympatico.ca,13392038,000000120121826,1,3,"1.  talk to someone in person
2.  send a knowledgeable technician
3.  better time frame for apt.",1
259398,27-SEP-11,26-SEP-11,Jason,,en,69.157.153.101,norma.connor@bell.net,13406052,000000120155993,3,3,,3
259399,27-SEP-11,26-SEP-11,Andy,,en,70.50.31.205,pammi@sympatico.ca,13406294,000000120136217,1,1,"I have phoned you REPEATEDLY several times a day from Sept.22 nd.NOTHING resolved the problem until this aft. Sept.27 th. A tech in India ,named Raj, resolved it in less than a minute !!!",2
259400,27-SEP-11,20-SEP-11,Sami,,en,65.93.161.209,macewan3@sympatico.ca,13330866,000000120012983,3,4,"I am 83, hard of hearing and not very computer literate.  I couldn't understand what she was saying despite frequent requests to speak louder, more slowly, etc.  To her credit she understood enough to send a representative to physically check module installation at my home.

By default we concluded proplem was associated with my computer.",3
259401,27-SEP-11,26-SEP-11,Slah,,fr,76.65.49.198,rnjs@sympatico.ca,13407650,000000120156232,4,5,"J'avais l'impression que le représentant me faisait attendre inutilement sur la ligne car il y avait des temps morts mais il effectuait des vérifications.

Peut être juste nous aviser du fait qu'il travaille sur notre dossier et de patienter quelques minutes.",5
259402,27-SEP-11,26-SEP-11,Shashank,,en,70.50.46.211,suzannejette@sympatico.ca,13409272,000000120149228,2,1,The agent wasn't really listening and was repeating himself.This all started off with intermittent problems with the internet because of technicians working near buy upgrading the system. The technician had cut off my phone line without notification.Therefore i called Bell.This issue was Bell's problem and caused me great distress,3
259403,27-SEP-11,21-SEP-11,Ousmane,,en,184.148.133.45,jroblin@sympatico.ca,13344248,000000120038165,2,2,"Representative did give me a better deal on HD PVR & internet. I had initially  called about upgrading to  PVR and was told there were other savings to be had; which was so for the aforementioned. My home phone however would only have been cheaper for the first three months and much more expensive there after. I have since called back twice to change to a better plan. Twice because they did not get the order correct. Hopefully things will be correct when I get my bill. ",3
259404,27-SEP-11,21-SEP-11,Jose,,en,70.27.170.31,greggis@sympatico.ca,13342646,000000120028449,1,1,After explaining my problem to the employee. I was advised by the employee to hang up the phone as she was going to conduct tests on the line and call me back within 3-5 minutes. The employee never called me back. I wasted far to much of my time (2 hours in total for the two calls i made) on a precious day off talking to a Bell employee that was to say the least not very good and did not resolve my problem in any way whatsoever.,1
259405,27-SEP-11,26-SEP-11,Manel,,fr,184.145.157.147,suzygrenier@sympatico.ca,13409282,000000120148502,5,5,,4
259406,27-SEP-11,26-SEP-11,Vijay,,en,64.229.238.220,fernfhill@sympatico.ca,13399882,000000120144915,5,5,"Unfortunately, the problem was with Windows Live Mail.  Joy tried everything to fix it but was unable to do so and referred me to Microsoft.",5
259407,27-SEP-11,25-SEP-11,Ines,,fr,174.94.126.251,carole.lorrain@sympatico.ca,13389320,000000120125447,4,4,,4
259408,27-SEP-11,23-SEP-11,Keith,,en,64.228.208.55,mouhannadsadek@sympatico.ca,13374868,000000120104759,4,1,"SMTP server was changed without us know so that my email is not reflected when I send it to my contacts, rather it shows my simpatico email, not personal one.

The representative told me they are working to fix the problem, but no solution yet.",1
259409,27-SEP-11,26-SEP-11,Samuel,,en,76.65.63.252,Vickoula@sympatico.ca,13395384,000000120159325,5,4,"HE WAS PATIENT, FRIENDLY, AND KNOWLEDGEABLE",4
259410,28-SEP-11,22-SEP-11,Janice,,en,70.55.212.167,ohychui@sympatico.ca,13361638,000000120076007,5,4,none,4
259411,28-SEP-11,27-SEP-11,Vijaya,,en,70.49.26.73,godegaard@sympatico.ca,13415992,000000120184010,5,3,FIX IT THE FIRST TIME,4
259412,28-SEP-11,26-SEP-11,Manoranjith,,en,131.137.245.207,draperhowald@sympatico.ca,13399224,000000120144486,4,4,,3
259413,28-SEP-11,27-SEP-11,Dilip,,en,74.14.196.193,sterdem@sympatico.ca,13423732,000000120183356,2,1,More knowledge required.,
259414,28-SEP-11,27-SEP-11,Hela,,fr,65.92.168.137,claire_003@bell.net,13413420,000000120161339,5,5,,5
259415,28-SEP-11,27-SEP-11,Srinivasan,,en,76.71.99.180,bobkyler@sympatico.ca,13412530,000000120177352,5,5,n/a,5
259888,26-SEP-11,23-SEP-11,Andre,,fr,70.81.236.141,samsonlaforge@bell.net,13376962,000000120097127,3,1,"""André"" a été cordial, patient et serviable. Votre question 2 est mal posée. Je n'avais pas une ""demande"" mais un ""problème"" qui n'est pas résolu et que voici:

Je me suis branchée à vos services Internet en mai 2011. Jutilise Outlook en remote access pour gérer divers comptes courriel. Les réponses à ces courriels doivent partir de ladresse courriel de mon choix. Or, depuis le 20 septembre 2011, il semble que Bell moblige à utiliser mon adresse @bell.net. Auparavant, cette adresse transparente pour mes correspondants ne servait que de pont de courriel sortant.

Ayant constaté que les « reply » à mes courriels nentraient plus depuis 3 jours (!!!) car des contacts me faisaient mention quils mavaient répondu sans que je reçoive quoique ce soit, je leur ai demandé à quelle adresse ils mavaient répondu. Devinez ? à mon adresse @bell.net car ils ont fait « reply ». Une adresse pour laquelle je nai aucune autre utilité que de permettre à mes courriels de sortir. Comme je nutilise jamais cette adresse courriel, elle nétait même pas configurée dans Outlook et je navais aucun moyen de savoir quil sempilait là des messages qui nauraient fort probablement jamais reçu de réponse (!!!).Je me suis demandée depuis quand cette « adresse pont » sensé être transparente pour le récipiendaire était devenue visible et inscrite automatiquement en mode « reply ».

Jai appelé le 23 septembre chez Bell pour comprendre ce qui se passait. Jai appris de votre technicien André  que Bell et Microsoft ne permettent plus, depuis le 20 septembre 2011, que ladresse de départ des courriels soit autre que celle des serveurs sortant Bell, donc une adresse @bell.net. Je vous indique au passage que mon adresse @bell.net portait mon nom et celui de mon conjoint. Ce qui veut dire que mes contacts professionnels qui auparavant recevaient mes courriels avec ladresse de mon employeur reçoivent maintenant mes courriels professionnels via mon adresse personnelle portant aussi le nom de mon conjoint. Cest inacceptable et non professionnel!

Vous avez sans doute des employés en télétravail, vous comprendrez de quoi je parle : De plus en plus de personnes doivent envoyer des courriels à leurs contacts professionnels à partir de leur portable quand ils sont à la maison, à lhôtel, etc. Il est impératif que ces courriels soient reçus par les correspondants avec ladresse choisie par lenvoyeur et non pas celle imposée par le fournisseur Internet auxquels ils ont accès au moment où ils lenvoient.

Personne chez Bell na daigné aviser ses usagers à lavance de cette politique qui a été appliquée unilatéralement, ce qui maurait évité de diffuser une adresse courriel inadéquate et dempiler des courriels dans une boite dont je ne me servais même pas. Je ne peux pas croire que vous ne pouviez pas évaluer cette conséquence. Au mieux, un seul des trois employés de Bell à qui jai parlé aujourdhui, le dernier, ma informée de cette politique qui a échoué sur son écran le 22 septembre 2011, en rappel le 23 septembre 2011. Peu mimporte la raison pour laquelle cette politique a été appliquée, je nai pas en subir les conséquences. Il sagit dune politique sauvage et irrespectueuse du client.

Je mattends à ce que vous trouviez diligemment une solution efficace qui permettra aux usagers de Bell denvoyer leurs courriels à partir des adresses courriels queux-mêmes jugent appropriées et que ladresse @bell.net puisse à nouveau ne servir que de relayeur et que cette adresse pont soit complétement transparente et même inexistante pour celui qui reçoit le courriel, afin que les « reply » retournent à ladresse dorigine et non pas à ladresse @bell.net. Ce nest pas à Bell ni à Microsoft de décider quelle adresse les usagers utiliseront. Et lorsque vous aurez trouvé la solution, ce qui ne saurait tarder avec tout le personnel à votre emploi, prière de nous aviser tout aussi diligemment.

Merci",2
259889,26-SEP-11,18-SEP-11,Christine,,en,69.159.63.208,cqjay@sympatico.ca,13299036,000000119967218,2,3,"Although the representitive was very helpfull, polite and overall very capable, I spent 1 hour and 15 minutes resetting everything to do with interent before she informed me it was a server issue.I had to spend a consitereble amount of time restoring my computer to the original settings because YOU didn't know You were working on your own equipment.",2
259890,26-SEP-11,24-SEP-11,P Senthil,,en,76.69.103.74,leftycher@sympatico.ca,13384116,000000120115332,5,4,,5
259891,26-SEP-11,25-SEP-11,Sandra,,en,174.95.68.83,paulfowler1@sympatico.ca,13393234,000000120130351,5,5,,4
259892,26-SEP-11,25-SEP-11,Jason,,en,76.69.113.132,lrmcgee@bell.net,13392074,000000120131082,5,4,,5
259893,26-SEP-11,16-SEP-11,Gerard,,en,207.210.12.129,joanforsyth@sympatico.ca,13281064,000000119920210,3,3,Incoming email still not working,4
259894,26-SEP-11,25-SEP-11,P Senthil,,en,70.49.250.61,cwwilson@sympatico.ca,13389646,000000120128443,5,4,,5
259895,26-SEP-11,20-SEP-11,Carlos,,en,174.91.118.3,janettehackett@sympatico.ca,13328310,000000120009299,3,2,Could have some estimate as to when the server problem may be resolved.,3
259896,26-SEP-11,23-SEP-11,Kamil,,en,69.157.40.98,dracine@sympatico.ca,13369406,000000120091868,5,5,,5
259897,26-SEP-11,25-SEP-11,Mindy,,en,184.151.63.177,rickandrenee@bell.net,13393650,000000120128121,5,5,"The person who helped us was kind and curtious; however, her accent was strong and somewhat hard to understand.  We were still able to resolve our issue. Thank you",3
259898,26-SEP-11,25-SEP-11,Gunson,,en,76.65.103.143,joyce.schrier@sympatico.ca,13391414,000000120126717,5,4,,4
259899,26-SEP-11,24-SEP-11,Milo,,en,76.65.63.70,annailese@bell.net,13379688,000000120115401,4,5,"I have nothing to add, I felt very informed after the call. ",5
259900,26-SEP-11,19-SEP-11,Timothy,,en,69.157.76.56,avanderploeg@sympatico.ca,13306882,000000119996174,3,3,"when the customer representative called, he was not aware of the recent changes to my account; he was able to correct one billing error and offered a one-time credit which was appreciated; however, my concerns were not fully addressed ",4
259901,26-SEP-11,24-SEP-11,Juan,,en,65.92.98.251,jem8@sympatico.ca,13383172,000000120117431,5,5,"Juan did everything that could possibly be done, so I was very satisfied.",5
259902,26-SEP-11,25-SEP-11,Steph,,en,174.88.183.217,andrap1@sympatico.ca,13388682,000000120124420,5,5,"Nothing, Pricilla was great!",5
259903,26-SEP-11,24-SEP-11,Gunson,,en,184.146.161.29,david.stuffles@sympatico.ca,13381118,000000120110019,4,4,,4
259904,26-SEP-11,23-SEP-11,John,,en,64.231.46.169,goodfamily@sympatico.ca,13370652,000000120086198,4,4,,4
259905,27-SEP-11,26-SEP-11,Satish,,en,64.229.138.95,stevengreen@sympatico.ca,13409156,000000120159273,5,5,Everything was perfect!,5
259906,27-SEP-11,26-SEP-11,Mohamed,,en,74.15.117.98,francisco007@sympatico.ca,13400048,000000120145255,5,3,"I was told I will be call back, no one did it and I waited the rest o f the afternoon. But the internet worked and is being working since late afternoon.",5
258454,23-SEP-11,22-SEP-11,Jose,,en,209.250.185.253,tom.marquis@sympatico.ca,13364792,000000120073820,4,4,We have been with Bell for over 30 years and are true customers. We want to ensure that we have a new modem so we can access our high speed internet as the last 2 months of internet have been intermittent and annoying. We called 2 months ago and were assured a new modem would come and we were very patient and kept thinking it would be better. We have continued to pay for a service that is not the top notch quality we have been accustomed to for the last 2 months. It cuts out 8-10 times a day. We will continue to be Bell customers if this internet modem situation is resolved as my children require internet to be successful at school. I have had to go on the internet at my work to even complete this survey. I am confident it will be up and running. The support person was very understanding.,4
258455,23-SEP-11,22-SEP-11,Deepthi,,en,174.93.168.109,stonec@sympatico.ca,13364242,000000120063053,1,1,Have the technician understand when a topic is over his head and refer it to someone with technical expertise.,2
258456,23-SEP-11,11-SEP-11,Adeline,,en,174.88.174.162,amontesi@sympatico.ca,13210210,000000119804857,5,5,sometimes it is very difficult to understand the individual,4
258457,23-SEP-11,22-SEP-11,Yosra,,en,65.94.167.236,rachelp@sympatico.ca,13362430,000000120071610,5,5,,5
258458,23-SEP-11,22-SEP-11,Vijayashanti,,en,65.92.147.195,graceunicorn@bell.net,13356714,000000120063096,5,5,,5
258459,23-SEP-11,22-SEP-11,Stephan,,en,70.50.55.11,rcwalter@sympatico.ca,13362614,000000120072591,5,4,,4
258460,23-SEP-11,19-SEP-11,Amir,,fr,24.200.94.24,rogerguertin@sympatico.ca,13318448,000000119989030,5,5,,5
258461,23-SEP-11,20-SEP-11,Khalil,,fr,70.29.167.70,katmun@sympatico.ca,13329520,000000120020254,4,4,,3
258462,23-SEP-11,22-SEP-11,Mahesh,,en,70.49.231.195,elaberge.ca@bell.net,13355628,000000120075659,4,4,Talk to somebody on this side of the continent with an actual phone connection instead of VoIP or Skype-like connection. It was extremely difficult to hear the customer service rep in addition to his accent.,3
258463,23-SEP-11,22-SEP-11,Kurt,,en,174.95.218.125,japarkin@bell.net,13357670,000000120065902,4,4,HAVE THE INTERNET TECHNICIAN ACTUALLY SHOW UP - I've waited all day.,
258464,23-SEP-11,22-SEP-11,Antony,,en,70.48.53.194,frankburelle@sympatico.ca,13356164,000000120076790,3,2,you could have solved my problem. Still having connection issues.,2
258465,23-SEP-11,21-SEP-11,Christopher,,en,70.54.152.184,abenatuil@sympatico.ca,13337888,000000120047940,5,5,nothing,5
258466,23-SEP-11,21-SEP-11,Victoria,,en,70.49.238.188,SylvieLloyd@bell.net,13337760,000000120030273,3,4,,2
258467,23-SEP-11,22-SEP-11,Ahmed,,fr,67.68.113.229,brigitte_ouellet@sympatico.ca,13353554,000000120072274,4,5,"Au mois d'avril quand vous m'avez proposé de modifier mon abonnement internet et en cessant de payer la location mensuellement, vous m'aviez dit que je débourserais un montant global une seule fois d'environ 50$ puis que vous annuleriez le 5 $ pour le supplément de téléchargement, finalement celui-ci n'avait pas été annulé et après 5 mois j'ai réalisé que vous m'aviez induite en erreur en me laissant croire que mes factures mensuelles allaient diminuer considérablement grâce à ce changement. Je paie en moyenne 135 à 140$ par mois,chez vos compétiteurs les mêmes services que je reçois présentement chez-vous me coûte 30$ de moins...  j'ai toujours été fidèle à votre cie, je n'ai pas fait comme la majeure partie des gens soit : aller voir ailleurs... Espérant que vous alliez protéger votre clientèle et en leur offrant meilleur service au meilleur coût...  chaque fois que vous m'avez proposé des changements dans ma situation que ce soit téléphonie, tv ou internet après coup... je me rendais compte que finalement je payais aussi cher qu'avant les changements...  je suis mère mono parentale, j'ai plein d'obligations financières à respecter chaque mois et mon budget est extrêmement serré...  alors je déteste payer pour des choses qui ne me sont pas nécessaire, et ainsi me permettre d'arriver à la fin du mois sans être pogné à la gorge...
Et je crois qu'il est de votre devoir d'évaluer les besoins de vos clients, et si vous aviez pris la peine de vérifier si j'utilisais les services de téléchargements et qu'en bout de ligne ce service je ne l'utilisais pas, que je n'en avait pas besoin...  pourquoi vous me laisser payer pour ce service quand vous constater que je vous donne de l'argent pour quelque chose que je n'utilise pas...  Ce sont des situations comme celles-ci qui font perdre confiance en des compagnies comme la vôtre.  Ce serait agréable que vous preniez la peine d'aviser vous-même vos clients quand des situations pareilles se produit au lieu de faire fi et de n'être qu'une cie qui ne penses qu'aux profits... 
Ce qui me désole, c'est d'avoir encore été obligé de vous contacter pour régler cela...
Cependant j'ai été satisfaite du service reçu lors de mon appel.
Mme Ouellet",3
258468,23-SEP-11,21-SEP-11,Krishidhar,,en,174.91.60.170,rwk1970@bell.net,13349126,000000120039431,5,5,None I can think of,5
258469,23-SEP-11,21-SEP-11,Mustapha,,fr,174.95.224.121,fictresorerie@sympatico.ca,13341930,000000120050089,3,2,Me donner un délai pour la résolution de votre problème de serveur de courrier sortant.,3
258470,23-SEP-11,21-SEP-11,Med Ali,,fr,184.144.216.100,jjmdb@sympatico.ca,13343890,000000120052429,5,5,,5
258471,24-SEP-11,21-SEP-11,Aswathy,,en,24.109.46.1,skenney@bell.net,13349824,000000120033583,5,5,,5
258472,24-SEP-11,20-SEP-11,Evan,,en,70.50.56.86,eric.thom.5@sympatico.ca,13326264,000000120020870,5,4,,4
258473,24-SEP-11,20-SEP-11,Emna,,fr,76.67.172.53,big.gilbert@sympatico.ca,13323424,000000120006017,4,1,le problème n'a pas été résolu!!!!comment prévoyez-vous faire pour le résoudre ??? au plus vite !!!!,4
258474,24-SEP-11,23-SEP-11,Nadyn,,en,70.26.69.171,snack.235@sympatico.ca,13377450,000000120080878,5,5,,5
258475,24-SEP-11,22-SEP-11,Elyes,,fr,76.69.180.187,legault@sympatico.ca,13359370,000000120078729,4,4,,4
258476,24-SEP-11,21-SEP-11,Rey Ivan,,en,174.92.109.121,dave.ertel@sympatico.ca,13340662,000000120042586,5,4,nothing ,5
258477,24-SEP-11,23-SEP-11,Carlos,,en,65.95.44.73,lalonde321@sympatico.ca,13373096,000000120098184,5,5,,5
258478,24-SEP-11,23-SEP-11,Matthew,,en,208.96.119.62,thetoroks@sympatico.ca,13378146,000000120088278,1,1,Bell's customer service is not something to be desired. I called to cancel my services not to be offered more internet and have someone put a note on my file that I would be calling back to set up a new account. (This happened with another rep named Matthew earlier in the day)  I will never be a bell customer again.,1
258479,24-SEP-11,23-SEP-11,Mario,,en,174.91.4.29,kelly.benn@sympatico.ca,13372760,000000120090928,1,1,"Have the problem truly fixed when I called July 22, as I was assured happened.  Find a way that all service reps have access to the same database of service calls.  Consistently the left hand has no clue what the right hand is doing.  Also, it is hard to understand some client reps for whom English is their second language.  This adds much more frustration.",1
258914,27-SEP-11,26-SEP-11,Drew,,en,69.157.123.136,plboudreau@sympatico.ca,13406820,000000120139117,3,2,improve internet services you offer.  Currently we can only receive one 1 meg for internet service where as before we moved we could get 5.  We are still in the same city?  We need the higher speed because we work from home.  We have no choice but to go to Rogers because of the internet service.  To receive better rates we will end up moving everything over to get the bundled discount.  Why do you not offer better services?,1
258915,27-SEP-11,26-SEP-11,Bhavana,,en,69.157.55.52,carolynanddon@sympatico.ca,13397552,000000120147108,3,3,"repressentatives should speak better english so their insructions can be understood, this would save alot of time repeating the instructions.",2
258916,27-SEP-11,26-SEP-11,Taha,,fr,76.69.221.175,jygg@sympatico.ca,13402806,000000120152942,5,5,,5
258917,27-SEP-11,26-SEP-11,Melvin,,en,174.91.58.192,rick.mullins@sympatico.ca,13407520,000000120150820,5,5,,5
258918,27-SEP-11,26-SEP-11,Luis,,en,76.70.103.45,hdemark@sympatico.ca,13400994,000000120141892,4,4,We found out that when we upgraded our internet speed we should have been given a new modem/router.  Trouble was we were using the wrong modem for our internet plan.  You are suppose to be sending us a new one.  So for months we have been using faulty service and paid dearly for one that wasn't working properly.  That bothers me.,3
258919,27-SEP-11,26-SEP-11,Jose,,en,70.27.101.116,jjmcmurtry@sympatico.ca,13402164,000000120157066,1,1,You could have informed me of your change in your outgoing mail policy on Sept. 20th,1
258920,27-SEP-11,26-SEP-11,Diego,,en,69.156.46.49,npower@sympatico.ca,13406100,000000120136345,3,4,,3
258921,27-SEP-11,26-SEP-11,Remi,,fr,70.48.123.193,julie.patrick@bell.net,13402734,000000120141110,3,3,"Le service de facturation est médiocre, il prend 2 mois avant d'être à jour.",2
258922,27-SEP-11,24-SEP-11,Sami,,en,184.144.138.111,diana.langevin@sympatico.ca,13381344,000000120112494,1,1,Be much more informed.,1
258923,27-SEP-11,24-SEP-11,Kevin,,en,184.144.138.111,diana.langevin@sympatico.ca,13381336,000000120114349,1,1,Be more informed.,1
258924,27-SEP-11,24-SEP-11,Mariela,,en,184.144.138.111,diana.langevin@sympatico.ca,13381340,000000120115435,1,1,Be more informed. ,1
258925,27-SEP-11,26-SEP-11,Melinda,,en,76.67.101.251,rshekari@sympatico.ca,13407970,000000120146944,4,4,Shorter holding time,5
258926,27-SEP-11,26-SEP-11,Mustapha,,fr,174.88.67.192,naddan@sympatico.ca,13405716,000000120148261,1,2,Pourquoi entrer notre no. de tél. au debut de l'appel quand le conseiler redemande toujours de le répéter?  Pourquoi les conseiller demande de répéter le problème quand c'est bien décrit dans le dossier?  Il ne sais pas lire?  Pourquoi le conseiller demande les mêmes questions 4 fois durant le même appel? Il n'écoute pas ce qu'on lui dit? Pourquoi ne pas nous transférer directement à un VRAI technicien quand on appui sur le lien pour parler à un technicien?  Pourquoi n'êtes vous pas capable de régler le problème la première fois au lieu d'envoyer un différent technicien à chaque fois (à plusieurs reprises) pour le même problème?  C'est toujours à recommencer.  C'est une perte de temps et ridicule pour une compagnie aussi grande.  Pensez-vous d'être capable d'améliorer vos services?  Est-ce que vous liser vraiment ces commentaires?,1
258927,28-SEP-11,24-SEP-11,Radhika,,en,184.144.111.178,tedwillard@bell.net,13387536,000000120110997,2,1,"A work ticket was issued to your head office to resolve a wiring problem with our account. Your service advisors kept misidentifying us as ""Cadence Dance Studio"". Promised service by the evening. However, we later learned that not enough information had been sent with the work ticket to correctly rectify the problem.",2
258928,28-SEP-11,20-SEP-11,Diego,,en,174.91.103.92,kenlaur@sympatico.ca,13329610,000000120018176,5,5,nothing more...,5
258929,28-SEP-11,25-SEP-11,Madhu,,en,70.55.30.7,alan.hall@sympatico.ca,13388580,000000120126855,4,2,Unblock my email account. He knew I was the ownere. He pitched me on upgrading my internet service. But I did not get my account reactivated in 72 hours. I had to go in and use Windows Live ID to do it myself. A very riduculous excuse for customer care I have ever seen. Bell can do better. A lot better. It is as if customer care comes with a shoe you use to kick yourself. :(,2
258930,28-SEP-11,27-SEP-11,Mehdi,,fr,65.94.191.105,mado_2@sympatico.ca,13419328,000000120182639,4,4,"SVP TRANSMETTRE NOS FÉLICITATIONS ET REMERCIEMENTS À MEHDI #565508, POUR SON EXCELLENT TRAVAIL.
",4
258931,28-SEP-11,27-SEP-11,Gavin,,en,174.88.51.6,gloria.sullivan@sympatico.ca,13415956,000000120161284,5,5,nothing I was totally satisfied,5
258932,28-SEP-11,27-SEP-11,Manonmani,,en,64.231.24.129,leslie.dover@sympatico.ca,13418704,000000120171494,5,5,,4
258933,28-SEP-11,26-SEP-11,Nebgha,,fr,70.30.183.48,sylvaingaudreault2@sympatico.ca,13409334,000000120132972,3,4,"J""ai perdu 3 jours d'internet à cause de la pièce défectueuse. Aujourd'hui, internet n'est pas un luxe mais une nécessité. Il faut prévoir une façon plus rapide d'obtenir des pièces. J'étais même prêt à aller la chercher moi-même. Mais aucune possibilité n'est offerte en ce sens. Alors je n'ai pas pu travailler à partir de la maison. Ma fille n'a pas pu remettre ses travaux d'école (Elle est au collège), etc,.. Vraiment plus que désagréable. Tout cela pour une petite pièce qui vaut sans doute moins de 10$",3
258934,28-SEP-11,27-SEP-11,Gregory,,en,65.92.47.32,svb@sympatico.ca,13423906,000000120169592,5,5,all the people I talked to were hard to hear.,5
258935,28-SEP-11,27-SEP-11,Edwin,,en,76.64.33.24,joseph_83@sympatico.ca,13417692,000000120171371,5,5,nothing ,5
258936,28-SEP-11,27-SEP-11,Mohamed Nidhal,,fr,67.68.119.48,leopold.moukolo@sympatico.ca,13418674,000000120165659,5,5,Rien d'autre.,5
258937,28-SEP-11,27-SEP-11,Amine,,fr,67.71.79.17,a.g.rozon@sympatico.ca,13411180,000000120165031,4,4,,4
258938,28-SEP-11,27-SEP-11,Mario,,en,70.27.57.57,jcameron1@sympatico.ca,13417020,000000120162895,5,5,,5
258939,28-SEP-11,26-SEP-11,Vijay,,en,67.71.44.141,ado16@sympatico.ca,13395548,000000120145673,5,5,nothing,5
258940,28-SEP-11,27-SEP-11,Adeline,,en,184.147.130.239,paulryder@sympatico.ca,13421436,000000120169665,2,1,More experienced technician,4
258941,28-SEP-11,27-SEP-11,Med Karim,,en,70.49.75.14,michelbo@sympatico.ca,13420114,000000120170310,,,"SVP version française.
Merçi",
258942,28-SEP-11,27-SEP-11,Therese,,en,174.88.200.210,dshoe718@sympatico.ca,13414644,000000120164672,2,1,Have been able to answer my question rather than pass the buck to another deptment.,3
258943,28-SEP-11,27-SEP-11,Moez,,fr,69.157.92.145,teamprevo@sympatico.ca,13424104,000000120164642,1,,"Ce n'est pas Moez, mais plutôt son supérieur qui a fini par répondre à mon problème. Il y a  souvent mal entendu entre ce que vos conseilliers nous proposent et ce que  l'on retrouve finalement sur notre facture !!! J'aurais bien apprécier parler avec un Canadien quand j'appel chez ""BELL CANADA"" pas dans un autres pays!!!",2
258944,26-SEP-11,23-SEP-11,Kota,,en,70.26.111.57,empennington@sympatico.ca,13369732,000000120093255,4,4,,5
259416,28-SEP-11,27-SEP-11,Gloria,,en,70.48.187.236,kcoppins@sympatico.ca,13418116,000000120170448,4,4,Narrow down the time fram for which a service tech will visit me. Affraid to not be close to the door for fear I miss him / her,4
259417,28-SEP-11,27-SEP-11,Hema,,en,70.49.132.50,pj_3@sympatico.ca,13421724,000000120175675,5,5,,5
259418,28-SEP-11,27-SEP-11,Thitola,,fr,184.147.255.139,petronil@sympatico.ca,13421560,000000120179443,5,5,,4
259419,29-SEP-11,28-SEP-11,Sarah,,fr,67.70.25.92,danslesbrasdemorphee@sympatico.ca,13428220,000000120204337,3,1,"Elle devait me transférer à un autre technicien... Après plusieurs minutes d'attente, la ligne c'est coupée !!!!

J'ai fait plusieurs appels à belle cette journée là.  Juste avant la technicienne Sarah, il y a eu un homme... Définitivement POURRI.  Je n'utilise pas de gros mot dans ma vie quotidienne.... Mais cet homme m'a vraiment frustré.... C'est vraiment pas un employé que vous devez être fier.... Il est définitivement et je me répète POURRI...  j'aurais bien aimé recevoir un sondage sur son sujet.... Surtout ne mélanger pas Sarah à ce pourri... Sarah a tout de même essayé de me transférer à un technicien... Ça juste pas marcher.",3
259420,29-SEP-11,28-SEP-11,Salwa,,fr,70.24.196.121,cath2@sympatico.ca,13427390,000000120199036,3,4,"L'objectif de mon appel consistait à passer de Performance à Essentiel Plus.
Selon mon utilisation, Salwa m'a conseillé de conserver Performance. IL a fallu que j'insiste pour pouvir avoir Essentiel Plus. Je lui ai demandé comment faire pour connaître ma consommation de GiG et elle m'a donné l'information. Je lui ai demandé aussi si lorsque mon internet est ouvert sur une page sans que je navigue si cela consommait des Gig. Elle m'a dit oui. Il a fallu que moi comme client je pose les bonnes questions pour savoir que je peux passer à Essentiel Plus en modifiant mes habitudes de navigation.
De plus, Salwa m'a dit qu'il y avait des frais de 25,00$ pour baisser Internet alors que j'ai fait le même appel à Bell la semiane dernière pour un autre compte et la personne ne m'a pas mentionner ce détail. Qui croire?
Lorsque je dois vous appeler, j'ai toutjours l'impression que ce sera une mauvaise expérience!   ",3
259421,29-SEP-11,27-SEP-11,Aaron,,en,74.15.56.97,ulock@sympatico.ca,13424554,000000120163852,5,5,nothing more,5
259422,29-SEP-11,28-SEP-11,Krutthiga,,en,76.70.73.105,egardiner@bell.net,13429040,000000120191909,5,5,nothing the woman who helped was knowledgeable and courteous even though at times she was frustrated for our lack of technology while on the computer,5
259423,29-SEP-11,28-SEP-11,Saifeddine,,fr,69.156.85.72,roy.paquette@sympatico.ca,13436560,000000120197484,3,,"J'ai reçu une lettre me demandant de retourner un modem que je n'ai plus car l'installateur est reparti avec après en avoir installer un nouveau le 17 août dernier.  Une perte de temps pour moi car j'ai dû, oui encore une fois, téléphoner chez Bell pour régler une situation qui n'aurait pas dû exister.
Aussi, le représentant me posait toujours les mêmes questions (ex. adresse) et semblait plutôt écouter quelqu'un d'autre.",3
259424,29-SEP-11,28-SEP-11,Kevan,,fr,69.157.135.178,arthur.theriault@sympatico.ca,13426370,000000120188874,5,5,,5
259425,29-SEP-11,28-SEP-11,Dinesh,,en,70.50.218.24,bvrridge@sympatico.ca,13427170,000000120186086,5,5,It took too long through the automated menu to get to a real person. Longer to get to him than for him to resolve the problem.,5
259426,29-SEP-11,28-SEP-11,Saadullah,,en,64.228.214.138,laura.cooper@sympatico.ca,13432598,000000120189020,5,5,,4
259427,29-SEP-11,28-SEP-11,Jan,,en,69.158.178.214,bevwalpole@bell.net,13426782,000000120192070,4,4,Nothing on this call but in past I have had to speak with represenatives with heavy accents which makes understanding very difficult and at times impossible,4
259428,29-SEP-11,28-SEP-11,Alisia,,en,70.49.174.122,ridgey@sympatico.ca,13436222,000000120196729,5,5,,5
259429,29-SEP-11,28-SEP-11,Maria,,en,76.67.98.13,h.l.spencer@sympatico.ca,13430236,000000120211554,5,5,,5
259430,29-SEP-11,28-SEP-11,William,,en,70.48.171.68,ruby129@sympatico.ca,13436616,000000120190464,1,1,could not understand  and had to have him repeat many times still no fix for the problem from him,3
259431,29-SEP-11,28-SEP-11,Anne-Marie,,en,70.48.171.68,ruby129@sympatico.ca,13436614,000000120191671,5,4, she was very helpful,4
259432,29-SEP-11,28-SEP-11,Rym,,fr,76.65.156.155,nantelrichard@sympatico.ca,13434646,000000120188655,4,4,,4
259433,29-SEP-11,28-SEP-11,Benjamin,,en,67.71.9.135,john.mcneice@sympatico.ca,13431660,000000120198702,5,5,,5
259434,29-SEP-11,28-SEP-11,Drew,,en,76.66.91.73,zonkdeck@sympatico.ca,13439180,000000120193903,1,1,"Basically, my problem is that up until a couple weeks ago, my wife and I had two separate e-mail accounts. Her e-mails went out with her name, mine with mine. Now ALL e-mails go out with my name on them. Bell made a change a couple weeks ago that resulted in this mess, and yet I was informed that it is not a Bell problem, it is a Mac problem, and as long as we're able to send and receive e-mails, Bell is OK. Well, we're not OK with that. We were informed when we signed up for Sympatico that we could use up to 15 e-mail accounts. It turns out we can really only use one. So no, we're not satisfied. The one thing? Bell should acknowledge that BELL has caused a problem and BELL should be looking for a solution.",1
259435,29-SEP-11,28-SEP-11,Rahma,,fr,76.65.121.219,d.lafond@sympatico.ca,13428022,000000120189494,3,2,J'avais demandé de changer mon adresse courriel mais elle m'a suggéré d'installer le SPAM qui coûte davantage de sous à ma facture qui est déjà élevée.,5
259436,29-SEP-11,22-SEP-11,Anis,,fr,184.151.127.255,jvaillancourt@bell.net,13358570,000000120072665,1,1,"Un employé qui comprend la demande Client et non se qu'il veut entendre. Le français offre l'avantage d'éviter certaine interprétation. Je suis totalement insatisfait du ton provocateur et arrogant de la relance téléphonique qu'il m'a fait.
",1
259437,29-SEP-11,28-SEP-11,Michael,,en,69.156.44.78,jechlaw@sympatico.ca,13431240,000000120191363,1,1,,3
259438,29-SEP-11,26-SEP-11,Clarisse,,en,70.51.223.81,powell1@sympatico.ca,13406900,000000120138294,4,4,,4
259439,29-SEP-11,28-SEP-11,Shoiab,,en,174.94.26.189,peter.kettler089@sympatico.ca,13435360,000000120205306,1,1,,1
259440,29-SEP-11,28-SEP-11,Marie,,fr,74.210.158.159,andre.lamothe@sympatico.ca,13426114,000000120202763,4,4,"Ce n'est pas contre Marie elle a bien fait son travail mais certains de vos répondeur ne connaisse rien et j'ai perdu 45 min. de mon temps à attendre avant d'avoir une bonne personne comme Marie qui connaissait son métier. Voila votre problème, beaucoup d'incompétent dans votre boîte. On m'a même offert un service en Anglais ce qui m'a révolté.",2
259441,29-SEP-11,28-SEP-11,Amy,,en,199.61.25.254,andrew.sierakowski@sympatico.ca,13426140,000000120204525,4,5,,4
259442,29-SEP-11,28-SEP-11,Mary-Jane,,en,65.95.106.119,turaj@sympatico.ca,13438396,000000120188586,5,5,Service Knowledge - Mary-Jane did not know that one can download group of files from personal vault (which I did after the call)!,5
259443,26-SEP-11,19-SEP-11,Charles,,en,174.91.118.176,ziccarelli@sympatico.ca,13321534,000000119989256,4,5,,4
259907,28-SEP-11,26-SEP-11,Asma,,fr,184.146.252.131,allard.brigitte@sympatico.ca,13395842,000000120147876,1,1,Mahomed qui me repond n'essai meme pas de m'aider il me dit appeler un technicien voila,2
259908,28-SEP-11,27-SEP-11,David,,en,174.95.66.210,lien-robinson@bell.net,13418764,000000120183326,4,4,,4
259909,28-SEP-11,20-SEP-11,Kylie,,en,174.95.70.173,Jehova@bell.net,13321798,000000120019969,4,4,,4
259910,28-SEP-11,23-SEP-11,Ahmed,,en,50.101.230.202,andersj0@sympatico.ca,13366614,000000120100216,3,3,"Your representative had a fairly strong accent.
My hearing isn't great and I had a hard time hearing and understanding him.",4
259911,28-SEP-11,26-SEP-11,Houssem,,fr,174.93.151.26,julieguerin@sympatico.ca,13402746,000000120159169,4,4,,4
259912,28-SEP-11,23-SEP-11,Kayla,,en,70.26.14.63,helen.vance@sympatico.ca,13371026,000000120093063,1,1,"I enquired why my Bell bill had jumped monthly. It took 49 maddening minutes to reach Kayla. She and the technicians could not find Transaction A79N56A3, Agent 6037437 dated 24 May 2011.  At that time my account for tel. and Internet was reviewed and my pricing was changed downwards for a 12 month period.  In August 2011 something went wrong with my Sympatico requiring a tech. to come to my home and give me a new white modem as he said I should never have had an old black one.  Kayla seemed interested only in Internet as evidenced in the Transaction A96V35D5, agent XY964, dated Sept. 23.  I was told I have received a big discount but I see no evidence of it and I do not feel that my query was dealt with in a professional manner.  Next month's bill will be an indication and I may be contacting Bell Canada again.  I am very disappointed.  I have always been a loyal Bell customer and received very good support from your Company.  I hope this is a one of. helen vance  613)729-6812,   VERY DISAPPOINTED
28 September 2011.",2
259913,28-SEP-11,27-SEP-11,Keith,,fr,65.94.172.127,lcourville3@sympatico.ca,13418594,000000120184639,5,5,,5
259914,28-SEP-11,27-SEP-11,Neha,,en,70.53.208.229,ramin.ray@sympatico.ca,13422052,000000120182827,5,5,,5
259915,28-SEP-11,27-SEP-11,Yves,,en,65.95.185.4,lukovic27@sympatico.ca,13419152,000000120161903,5,4,,5
259916,28-SEP-11,20-SEP-11,Justin,,en,69.158.172.109,neeter@sympatico.ca,13332412,000000120002032,5,5,You could not have done anything better.,5
259917,28-SEP-11,27-SEP-11,Kat,,en,76.65.65.232,dstates@sympatico.ca,13414656,000000120178717,,2,you need to drop your prices I don't understand how someone from BELL came to my door and told me about Fibre 5 and I could pay cheaper for my inter net bill and it is not in my area yet. The worst part is that the person on the phone could not even tell me when it would be in my area and how much I could pay for the service I have now it is suppose to be cheaper then what I am paying. I am truly and strongly thinking that I am going to be leaving bell for another company with cheaper prices and the price also includes the modem that I have to pay for every month from this internet company it is not right at all. I have been a very loyal customer since 2001 that is 10 years of service I have given to this company and I am not happy at all with it...I also have the phone and t.v with Bell it is not good service at all for the internet just way to much money very very disappointed with this company.... ,1
259918,28-SEP-11,27-SEP-11,Med Karim,,fr,174.93.144.104,chom9931@bell.net,13413276,000000120177073,4,4,rien,4
259919,28-SEP-11,27-SEP-11,David,,en,184.145.60.152,khgoldman@sympatico.ca,13418238,000000120181264,1,1,"Unfortunately I have nothing good to say about Bell service. Your system is complicated, different department don't communicate and as a result customers are left hanging on the phone for hours.  Your servicemen just look after issues related to solving immediate and simple problems but if the problem is more complex or crosses the disciplines (internet, tv, phone)  they ""wash their hands off"".  They should at least act as advocates for the customer and help with the problem regardless if it falls within their area of expertise or not.  If any one from customer service cares to call me, I will be more than happy to share my experience.  At this point I am very close to switching all my Bell business to Rogers.,",1
259920,28-SEP-11,27-SEP-11,Sunil,,en,69.77.185.91,forleigh@sympatico.ca,13399984,000000120159948,1,1,He had difficulty listening to what I was trying to tell him in terms of the problem.  He kept cutting me off and putting me on hold.  He did not seem to know how to fix the issue and it appeared that he was trying to read about how to resolve it.,3
259921,28-SEP-11,25-SEP-11,Mallika,,en,70.27.235.102,bweatherall@sympatico.ca,13389232,000000120125157,5,4,,3
259922,29-SEP-11,27-SEP-11,Oliver,,en,174.91.7.174,fred_gill@sympatico.ca,13415486,000000120183119,5,5,wish this was handled by someone here in Canada,3
259923,29-SEP-11,28-SEP-11,Prego Junior,,en,65.93.215.133,brent-leanne@sympatico.ca,13427058,000000120210380,5,5,wait time ,4
259924,29-SEP-11,28-SEP-11,Daniel,,en,65.92.14.23,sheila.fletcher@sympatico.ca,13437172,000000120186614,5,5,,4
259925,29-SEP-11,28-SEP-11,Randy,,en,70.51.152.217,ron2495@sympatico.ca,13436492,000000120190581,3,4,I am not sure. The total lost off service all day had a great impact. I believe it was due to local construction but that wasn't confirmed. The $1.50 compensation it pretty insignificant.,3
259926,29-SEP-11,28-SEP-11,Ridha,,fr,76.64.253.163,bertrandfortin@sympatico.ca,13426738,000000120208676,5,5,"Ce que je ne comprends pas c'est que vous aller envoyer un technicien aujourd'hui alors que le service est revenu suite à un test que le tech. a effectué, je vais attendre à la maison entre 12hre et 18hre, j'aime moins ça, je vous écris donc ça fonctionne, mais ça ne fonctionnait pas avant mon appel chez vous alors, pourquoi un tech. viendrait à la maison?",5
259927,29-SEP-11,27-SEP-11,Eya,,fr,184.148.250.104,r.bilodeau2@sympatico.ca,13421942,000000120163086,2,2,"S'il n'y avait pas de solutions au fait que l'envoi de mes messages courriels avec pièce jointe restent bloqués dans ma boîte d'envoi, il aurait été préférable de me le dire plutôt que de me répéter « ad nauséaum » que tous mes paramètres sont corrects... Le même problème a persisté après l'appel...Peut-être s'agissait-il d'un problème de réseau...À tout événement, j'espère que le problème se réglera d'ici peu­...",3
259928,29-SEP-11,28-SEP-11,Christianne,,en,74.14.46.219,dporter@sympatico.ca,13428828,000000120194393,5,5,"I can't think of anything that could have been done better.  The agent was wonderful, listened and resolved my concerns about extra usage on my Sympatico bill for the last 3 months. I was so pleasantly surprised with the resolution, I didn't expect it.  Great Job!",5
259929,26-SEP-11,19-SEP-11,Joshua,,en,70.52.236.93,scott.pushman@sympatico.ca,13318956,000000119975792,5,4,,4
258480,23-SEP-11,22-SEP-11,Michelle,,en,70.51.114.179,merriweather@sympatico.ca,13360662,000000120071698,5,5,"stop phishing messages, spam and scam emails. The particular message arrived immediately upon setting up the wireless router. Not happy. Not happy that in order to set up the wireless router/modem I had to use Explorer. Really not happy that the new router/modem is no good with my ""not wireless compatible desktop machine.",4
258481,23-SEP-11,22-SEP-11,Priya,,en,184.147.0.176,savage.pete@bell.net,13363512,000000120054199,1,1,"Offered to ask more questions to troubleshoot, or escolated the call,  rather than conclude prematurely that the problem I was having was with my POP domain provider - which it clearly was not - and ending the call. I think it's a Bell issue, yet here it is still unresolved.  ",1
258482,23-SEP-11,22-SEP-11,Mary-Jane,,en,70.27.61.37,alex.houston@sympatico.ca,13352334,000000120055175,4,4,,4
258483,23-SEP-11,22-SEP-11,Khaoula,,fr,67.70.76.72,jlguilb@bell.net,13358114,000000120056518,1,1,"Mieux chercher à comprendre la nature exacte du problème. Mieux écouter les indications fournies par le client en cherchant vraiment à être à l'écoute du client plutôt que de tenter de se débarasser du problème. D'ailleurs, le problème pour lequel j'ai appelé s'est réglé comme par magie en début d'après-midi. C'est comme si le problème avec la fiabilité du service internet, ne pouvait pas venir de Bell, mais était toujours la faute du client. Fournir une vraie formation aux employés pour qu'ils aient le réflexe de ""sortir du livre"" (tel indications fournies par le client, allez à la page x).   ",2
258484,23-SEP-11,22-SEP-11,Mohammed,,en,184.151.63.234,walli@sympatico.ca,13365240,000000120066439,3,1,"Bell is unwilling or unable to solve my problem. This does not relate to the service provided by Mohammed but with Internet policy.
I moved to an area where Bell high speed is not available.That is Bell marketing and not in my control.
So I bought a Turbo hub. But unless I pay $30 a month for dial up (which I won't be using), I will lose my current internet address which I have to keep for business.
What's worse is that I was told that I could keep my address when I first arranged the transfer of my Bell services 3 weeks ago and then told 2 days before my move that I couldn't.
To add insult to injury, I bought the Turbo Hub with Bell based on incorrect information and now I am under a 2 year contract.
I have been a loyal Bell customer for 40 years.  And what should have been a seamless transfer of services has taken over a month with countless hours on hold, many more hours of utter frustration and it is still not resolved.",2
258485,23-SEP-11,22-SEP-11,Joseph,,en,65.95.154.25,james.laver@sympatico.ca,13357546,000000120061524,5,5,,5
258486,23-SEP-11,22-SEP-11,Gloria,,en,174.88.149.85,dondoerner@sympatico.ca,13355292,000000120076946,5,5,This was a difficult fix -- it was resolved fast. the lady was very professional.,5
258487,23-SEP-11,22-SEP-11,Amanda,,en,184.144.60.132,fredmalibu@bell.net,13356190,000000120063180,5,5,,5
258488,23-SEP-11,22-SEP-11,Jose,,en,76.66.125.22,ngg@sympatico.ca,13361396,000000120066769,4,4,,4
258489,23-SEP-11,22-SEP-11,Karla,,en,70.49.105.45,nevewery@sympatico.ca,13361384,000000120058919,1,1,,4
258490,23-SEP-11,22-SEP-11,Vijay,,en,184.145.179.221,liwanyan@sympatico.ca,13359598,000000120059462,5,5,,5
258491,23-SEP-11,19-SEP-11,Jessica,,en,76.69.107.227,brenda_calow@bell.net,13307584,000000119975941,5,4,nothing as Jessica was very patient with me as she had to explain the. very simpliest things to me.  Anyone else may have been frustrated. She had to even explain for me to get my e-mail as the keyboard is somewhat different than my old on or maybe I have just forgotton.  Jessica certainly talked me through my difficultly and frustrations and got me started on my way of enjoying the internet again and keeping up with the rest of the world.    ,5
258492,23-SEP-11,22-SEP-11,Wajih,,fr,70.48.108.62,y.roch@sympatico.ca,13365500,000000120072733,5,5,,4
258493,23-SEP-11,22-SEP-11,Vinod,,en,70.27.104.115,ryansadie@sympatico.ca,13363290,000000120078957,5,5,"not a thing ,i had just received my computer back from the repair shop and i was lost at the change in icons. your agent was the best.got me back on track in no time,can,t thank him enough",5
258494,23-SEP-11,22-SEP-11,Rey Ivan,,en,12.149.8.201,gillian.somerset@sympatico.ca,13356560,000000120061583,3,2,"As I called into complain that you hadn't shown up to complete a scheduled service call and left  me without service for a week?  I don't know, mayb you could complete service calls.",2
258495,23-SEP-11,22-SEP-11,Reshma,,en,70.27.35.158,ermis2006@sympatico.ca,13355781,000000120054891,4,4,none,5
258496,23-SEP-11,21-SEP-11,Jeff,,en,65.93.149.85,calwood@sympatico.ca,13339573,000000120028181,5,5,"Tues. Sept.20/11 a girl called and said I had to suspend sympatico since I am moving to BC. Her reference#120010900. This really upset me, so I called the next morning and that fellow was so helpfull and got the suspension cancelled.I thank him very much.",5
258497,23-SEP-11,22-SEP-11,Oussama,,fr,184.145.254.26,francoismercier99@bell.net,13356140,000000120061740,5,5,,5
258498,23-SEP-11,22-SEP-11,Jose,,en,70.26.16.244,catherinewaito@sympatico.ca,13353832,000000120062860,3,2,"I was hoping that it was an easy fix but they say it was a virus, I am still not completely sold on that, but I am not experienced enough to argue that point.",4
258499,23-SEP-11,22-SEP-11,Minu,,en,70.31.23.45,junewes@sympatico.ca,13358556,000000120074274,5,4,,5
258500,23-SEP-11,22-SEP-11,Denice,,en,69.156.176.128,mapamoose@sympatico.ca,13360066,000000120064728,5,5,"More program awareness to your internet 
customers about different types of services. Thank you. I am more than satisfied with my outcome.",5
258501,23-SEP-11,22-SEP-11,Marco,,en,70.29.113.2,dorothym1@sympatico.ca,13355328,000000120078039,1,1,"Have properly trained tech personnel, please check your recordings of all interaction I had with them.  Consistently, the only people I had any success with were the Canadian based personnel.  The others were perplexed by simple questions, one actually hung up on me when I requested another tech.  You really need to, either make sure they are properly trained, speak the language properly and understand your customers, or go back to having Canadian based tech support.  I have been frustrated to the point of taking my business elsewhere, this after 54 years with Bell.  You should consider this, as I am not the only person feeling this way, the majority of people I speak with feel the same way.
This decision to go off-shore to save money may end up in Bell losing the bulk of your loyal customers.  The competiton in your field is agressive, and many of them offer superior service to yours.  A sad day indeed for Bell.",1
258502,23-SEP-11,21-SEP-11,Samuel,,en,65.95.124.20,whitglen@sympatico.ca,13351308,000000120046975,5,5,,5
258503,23-SEP-11,22-SEP-11,Charles,,en,70.50.208.164,wcowell@bell.net,13365286,000000120064523,4,3,Nothing. The problem needed to be addressed by a third party server.,4
258504,23-SEP-11,22-SEP-11,Gabriela,,en,69.42.184.90,4mds@sympatico.ca,13351686,000000120061056,5,5,,5
258945,27-SEP-11,26-SEP-11,Etienne,,en,70.54.153.213,ramato@sympatico.ca,13407156,000000120141820,5,5,,4
258946,27-SEP-11,26-SEP-11,Brady,,en,184.146.233.38,tduong@bell.net,13409526,000000120151310,5,5,"That would have been sweet if my call had been resolved by the first agent after the confirmation# from last call (Aug 24, 2011) were provided.  My call ended up with the third agent (Brady at the loyalty department), who quickly understood the issue and has handled it very effectively.",5
258947,27-SEP-11,26-SEP-11,Carlos,,en,184.144.142.75,trevormyles@sympatico.ca,13409886,000000120147051,5,1,"Nothing, its not your fault,when I took in my laptop in for service they did not install the network controller in, I took it back in and they did,all is Ok now,
Thank You I,m hook up with bell,
Trevor.",5
258948,27-SEP-11,25-SEP-11,Madhu,,en,67.70.131.103,bgeorge000@sympatico.ca,13389046,000000120122621,4,4,,4
258949,27-SEP-11,26-SEP-11,Kevin,,en,70.30.78.28,elaine.t@sympatico.ca,13399480,000000120158398,5,5,Absolutely nothing outstanding service a great help,5
258950,27-SEP-11,25-SEP-11,Rym,,fr,69.159.89.21,jeanmarc.lemieux@sympatico.ca,13391142,000000120122708,4,4,,4
258951,28-SEP-11,25-SEP-11,Gunson,,en,70.27.52.65,imoor11@sympatico.ca,13390934,000000120124315,3,4,"Its very tedious sometimes to go through the basic troubleshooting steps with a call centre operator, before being referred to tech. I was on the phone for 45 minutes to determine my modem, which is a rental, had malfunctioned.",3
258952,28-SEP-11,27-SEP-11,Srinivasan,,en,76.67.120.73,peterdawson1@sympatico.ca,13421536,000000120160348,5,5,n/a,5
258953,28-SEP-11,27-SEP-11,Jolene,,en,76.64.72.19,peter.ruddy@sympatico.ca,13421524,000000120161845,4,4,time waiting,4
258954,28-SEP-11,27-SEP-11,Singh,,en,65.94.205.41,valjames@sympatico.ca,13424586,000000120184636,5,5,,5
258955,28-SEP-11,27-SEP-11,David,,en,64.229.87.197,robert.gard@sympatico.ca,13422466,000000120162922,5,5,"Nothing. ""David"" was patient,tolerant about my ignorance and articulate in guiding me. 
",4
258956,28-SEP-11,20-SEP-11,Zaccheus,,en,66.209.58.65,john.olthuis@sympatico.ca,13328980,000000120023929,4,4,,4
258957,28-SEP-11,27-SEP-11,Mark,,en,70.29.112.107,peter.tuhk@sympatico.ca,13421526,000000120175200,4,,"My whole problem originated a few months ago when i called for tech support. My tech problem was solved but the tech guy sold me on a performance internet package that, a} was not the price he said it would be, b} was not compatible with our local infrastructure so it did not work properly to say the least. Since then it has been a nightmare getting it resolved. The first problem was getting the internet back up and running. It turned out i could not get my old plan back with i totally believe was his only reason to lure me away from it. It was an old plan that even though it was working fine for me it was not making Bell enough money and i totally believe that he was instructed to do what ever he could to get people like me off of those plans, whatever lies it takes. My internet is still failing me regularly since all of this began. I am not confident the billing issues have been resolved and i am completely unhappy about that whole experiance. The dust still has not settled over this. I was satisfied with my recent conversation with who i spoke with yesterday. Also, right across the board i know people would greatly appreciate ""counselling"" regarding their entire Bell sevice packages. By this i mean reviewing customers services and making them aware of better deals or packages when they develope. Do not confuse this with more expensive packages. No body wants to have to pound the pavement through all that confusion to find a better deal elsewhere, but will do it when they are dissatisfied, probably never to return.",
258958,28-SEP-11,27-SEP-11,Sana,,en,64.231.196.92,stevereal@bell.net,13423766,000000120184899,2,2,Fix my Mail Spam problem,2
258959,28-SEP-11,27-SEP-11,Jacqueline,,en,65.92.201.119,eatjet@bell.net,13414758,000000120176915,,,Not phoning me at 10 pm to set up an appointment for the next day,
258960,28-SEP-11,27-SEP-11,Arun,,en,74.14.198.2,macphed@sympatico.ca,13419302,000000120167893,5,5,Nothing,5
258961,28-SEP-11,27-SEP-11,Andrea,,en,174.92.107.135,elsie.cliff@sympatico.ca,13414932,000000120172872,5,5,,5
258962,28-SEP-11,27-SEP-11,Fathi,,fr,69.156.74.236,micheline.rioux@bell.net,13420130,000000120178830,2,,"J'aimerais quand j'appelle chez Bell parler a quelqu'un qui parle ma langue.
De plus résoudre les problèmes via 2,3,4, personnes, après un temps assez long merci se faire répondre une panne de réseau......     une identification aurait
éviter bien des casse-tetes et votre employé aurait pu servir une autre personne..........................",1
258963,28-SEP-11,27-SEP-11,Lor,,en,76.69.18.56,lhannah@bell.net,13418736,000000120172045,5,5,N/A,5
258964,28-SEP-11,27-SEP-11,V.v.,,en,64.231.215.51,thejobins@sympatico.ca,13424204,000000120166057,5,5,,4
258965,28-SEP-11,27-SEP-11,Gloria,,en,174.92.80.4,scpearce@sympatico.ca,13423108,000000120173299,5,5,,5
258966,28-SEP-11,27-SEP-11,Ryan,,en,70.52.187.3,edf1@sympatico.ca,13414798,000000120166595,4,4,"this was a very positive customer service experience

ryan was very personable+professional, however during the call I had to be on hold twice, once for checking if fibre 12 was available in my area, if this information was available to the agents on their computer this would eliminate unnecessary delays in the transaction.

this is not ryan's fault, he was excellent in handling the call as quickly+smoothly as possible",4
258967,28-SEP-11,27-SEP-11,Tyrone,,en,70.49.29.4,jhkristof@sympatico.ca,13417290,000000120165305,5,5,Very good srevice was provided by Tyrone.He was vry knowledgeable,5
258968,28-SEP-11,27-SEP-11,Kevin,,en,74.15.170.130,rslash@sympatico.ca,13422765,000000120165475,4,3,"My Bell internet service has been consistently poor. DSL station at opposite end of Toronto Island from customers, too distant for good high-speed. . .The previous rep suggested a change from DSL to modem. Equally unsatisfactory. Next rep suggests turbo-stick?",2
258969,28-SEP-11,27-SEP-11,Zishan,,en,76.69.133.211,lennox_3@sympatico.ca,13418656,000000120177913,1,1,To ensure that my phone call reporting a call with the internet (emai) is responded to by people who have more experience and knowledge than the individual spoken to on Tuesday.  My information was passed on to a Special Team and I resent my comuter and therefore my personal information being placed in the hands of these individuals who we don't know and do not know how trustworthy they are. We would like to speak to someone to insure that our information is not in jeopardy.  ,2
258970,28-SEP-11,25-SEP-11,Ronalie,,en,99.235.228.61,jwtjmt@sympatico.ca,13391512,000000120124157,1,1,solve my problem and not say call the bell office,1
258971,28-SEP-11,25-SEP-11,Rachel,,en,99.235.228.61,jwtjmt@sympatico.ca,13391514,000000120124279,1,1,told to call the bell office no help at all,1
258972,28-SEP-11,21-SEP-11,Jose,,en,64.231.93.185,s.hannon@sympatico.ca,13349152,000000120041091,5,5,Absolutely nothing ,5
258973,28-SEP-11,09-SEP-11,Gilbert,,en,67.70.41.215,william.kyle@sympatico.ca,13200890,000000119777745,4,4,,4
259444,26-SEP-11,23-SEP-11,Vijay,,en,74.15.84.164,robert.findlay@sympatico.ca,13376498,000000120091287,3,5,"I chatted and talked to perhaps as many as 5 people so I'm not sure when I talked to Vijay and what it was about. I think the date is wrong for my phone call with Vijay. I think it was Thursday Sept. 22 not the 23rd. I called about a modem thay I had been expecting for about a week or more. He said he would expedite it and I got it Friday. I was very, very completrely satisfied with his service.

My problem was with the three or so online chats. I do not think the reps had the faintest idea about what I was talking about.  I had an old desktop with an Alcatel modem which I was unable to atttach to me new desktop. Finally gave up on chats and called. I still didn't seem to be getting through so I popped into my nearby Bell store and was told I needed a new modem. Back to the phone.  This time I got lucky and the young bwoman understood what I wanted and suggested I upgrade to a better service to which I agreed. And she said she'd send me the modem and how I could return the iol;d one. When it didn't arrive I called again and I guess it was Vijay who got the modem to me.       ",4
259445,26-SEP-11,25-SEP-11,Med Wacef,,fr,76.71.197.75,jeannot006@sympatico.ca,13391152,000000120124432,5,5,,5
259446,26-SEP-11,15-SEP-11,Reina,,en,69.159.2.191,byeo@sympatico.ca,13263306,000000119896353,4,4,,4
259447,26-SEP-11,25-SEP-11,Brahim,,fr,70.54.164.115,sylvie.calestagne@sympatico.ca,13394406,000000120131258,5,5,Rien,5
259448,26-SEP-11,23-SEP-11,Jeff,,en,174.95.215.183,fred.schumacher@sympatico.ca,13370174,000000120092629,3,3,"THE AGENT WAS PROBABLY OK, BUT THE RESULTS WERE THE PROBLEM. HE SETUP A SERVICE CALL FOR SATURDAY SEPT 24, 2011 BETWEEN 8AM-12NOON, THAT NEVER OCCURRED. WE WERE NOT CALLED NOR DID WE EVER SEE THE TECH. THIS IS TWO TIMES THAT WE HAVE BEEN DISAPPOINTED REGARDING OUR TRANSACTION NUMBER A96J28P6 COMPLETED. NOW ITS MONDAH SEPT 26 AND WE HAVE HEARD NOTHING FROM BELL? WE ARE BEGINNING TO WONDER, WHATS GOING ON?",2
259449,26-SEP-11,25-SEP-11,Methil,,en,184.146.68.242,dyoflame@sympatico.ca,13390046,000000120122682,4,4,"the one thing you could do for me, is give me an english speaking person without an accent,it would make it much easier for me.",3
259450,26-SEP-11,22-SEP-11,Sarah,,fr,69.159.139.157,kamil2@sympatico.ca,13358642,000000120076017,3,4,,4
259451,26-SEP-11,24-SEP-11,Heni,,fr,174.88.118.197,boisvert1602@sympatico.ca,13380244,000000120116249,5,5,"S.V.P. faite savoir personnelement a HENI que j'ai été très bien servi et que vous pouvez ëtre fier de lui. MAIS je n'ai pas aimé avoir composé 4000 mot pour vous encourager et avant meme de l'envoyer  (cela m'a pris 20minutes quand mëme avoir tout perdu pourquoi. Mon ordi ou votre service internet???
J'aimerais avoir a refaire ce sondage envoyé moi le a nouveau par e-mail et on continuras positivement. Cela justifue ma fausse réponse de la question 4 est peux-ëtre qui pourra passer a  absolument. Bonne soirée et au plaisir de continuer.",3
259452,27-SEP-11,26-SEP-11,Vikram,,en,76.69.152.11,gpruden@sympatico.ca,13400690,000000120157244,5,5,,4
259453,27-SEP-11,26-SEP-11,Eddy,,en,184.151.63.231,trojancarriers@sympatico.ca,13409908,000000120148391,5,4,nothing,3
259454,27-SEP-11,26-SEP-11,Lawrence,,en,65.92.103.152,milindsay@sympatico.ca,13405292,000000120157390,5,5,,5
259455,27-SEP-11,26-SEP-11,Syed Mustafa,,en,65.94.98.49,robin.macgregor@sympatico.ca,13407742,000000120142923,3,1,Could have involved a technical support person who could have solved the problem,3
259456,27-SEP-11,26-SEP-11,Hema,,en,74.15.83.141,jeff_sarah_moon@sympatico.ca,13401904,000000120152909,5,1,Internet speed at .58Mbps and was told that is the best it will be. ,1
259457,27-SEP-11,26-SEP-11,Mariem,,fr,174.92.226.73,jeannine.paulin@sympatico.ca,13401876,000000120135967,5,5,Je ne vois pas..,5
259458,27-SEP-11,26-SEP-11,Srinivas,,en,70.53.227.58,mgaug@sympatico.ca,13405080,000000120146203,3,1,"Repatriate your email servers.  The use of Hotmai servers leaves with you no control over your own service.  I might as well just deal with them diretly, as my e-mails are now stored offshore anyway.   However, I am considering Videotron as they still have direct control over their customers' emails, and I have heard no complaints from colleagues about their service, while complaints about sympatico are legion.",1
259459,27-SEP-11,26-SEP-11,Mohammed,,en,70.48.167.108,smlaj@bell.net,13408872,000000120133196,4,5,,5
259460,27-SEP-11,26-SEP-11,Priya,,en,70.53.62.133,wmurdie@sympatico.ca,13410470,000000120137551,5,5,"Priya was extremely knowledgeable and helpful. Her ability to interact directly with my computer is a big asset. This helps a lot in diagnosing a problem. She was also not thrown by the fact that I work on a Mac (as has happened in the past). 

Thank you Priya!

A minor point . . . the technical staff have to realise that not everyone is computer literate. This means talking slowly with a minimum of technical jargon. Obviously, this requires a balance between getting at the root of the problem and ensuring that the customer feels at ease. For the most part, Priya was able to strike this balance.

",5
259461,27-SEP-11,26-SEP-11,Pau,,en,184.146.171.10,thekellies@sympatico.ca,13409610,000000120148507,5,5,Can't think of anything. JP did a great job.,5
259462,27-SEP-11,26-SEP-11,Yves,,en,50.101.222.91,calvert48@sympatico.ca,13397408,000000120136381,2,1,"The first person who took my call had no idea what I was talking about (call centre party) and then referred me to  Bell tech support. She too seemed unable to understand my issue with the Bell 2G Wireless router and what was going on. In the end I reread the trouble shooting points in the install book and realized I had placed a filter on the Router line contrary to proper install. I removed it while I was waiting for the rep to come back to the phone(she had to refer to someone else) and once I did it was resolved. Frankly, that is a basic first check so either of the responders should know to check this first as it is pretty basic.",4
259463,27-SEP-11,26-SEP-11,Hema,,en,65.94.202.177,maelacasse@sympatico.ca,13404334,000000120154628,5,5,nothing,4
259464,27-SEP-11,26-SEP-11,Achref,,fr,70.29.148.44,f.jolicoeur@sympatico.ca,13399744,000000120145908,5,5,Tout était parfait,5
259465,27-SEP-11,26-SEP-11,Hector,,en,70.30.90.243,tfinn@sympatico.ca,13409574,000000120138582,4,4,offer a year's free internet ,5
259466,27-SEP-11,26-SEP-11,Rene Jose,,en,184.144.72.101,eyebug@sympatico.ca,13399738,000000120150286,5,5,N/A,4
259467,28-SEP-11,22-SEP-11,Bobbie-Jo,,en,70.29.108.215,richarddobson@sympatico.ca,13362804,000000120073927,5,5,,5
259468,28-SEP-11,26-SEP-11,Mark,,en,70.48.7.52,drums@sympatico.ca,13399266,000000120149976,5,5,"Not sure this the proper forum for this issue, but I was recently a victim of fraud - I received an email that looked exactly like one from Bell - appears to be identicle, asking me to login, asking for credit card information...  I was tricked and would ask that you continue to promote your policy regarding the collection of personal information.  Thanks.",4
259469,28-SEP-11,27-SEP-11,Mylene,,en,76.69.34.121,woolpant@sympatico.ca,13424988,000000120173247,4,4,nothing,4
259930,26-SEP-11,25-SEP-11,Jacqueline,,en,74.14.163.55,martin.freeman@sympatico.ca,13392386,000000120131820,2,1,"The underlying cause of the dissatisfaction is a change in the nature of the Internet service provided. Bell has modified and reduced the service provided without prior notification. In addition, the technician who responded to my call appeared to have no understanding of the issue that I raised, initially in fact denied that any changes had occurred. When he finally confirmed, by speaking with one of your experts that in fact Bell had recently modified the parameters of its server and that this explained the changes that I had observed, he was evasive about whether any changes would be made to restore the features which had now been removed. I insisted that I be allowed to speak with the expert - who said that the matter would be brought to the attention of OTHERS - (God know who) and that I would eventually be informed of what measures if any Bell Sympatico will take.
AS I INDICATED, if the situation is not corrected - and nothing leads me to believe that it will - my household will have to consider other options with respect to Internet services.

What could BELL have done? 
1- Inform customers of changes which will reduce the quality of service provided to some subscribers - I COULD DESCRIBE WHAT I MEAN AT GREATER LENGTH.
2- PROVIDE CONTACT INFORMATION FOR A CUSTOMER SERVICE REPRESENTATIVE SO THAT THE CONCERN CAN BE RAISED WITH PERSONS OTHER THAN TECH SUPPORT.
3- TAKE CUSTOMERS' NEEDS SERIOUSLY. THE SOLUTIONS SUGGESTED INDICATE A TOTAL FAILURE TO UNDERSTAND HOW A PROFESSIONAL USES THE EMAIL FROM THEIR HOME AND HOW IMPORTANT THEIR SPECIFIC EMAIL IDENTITY IS.
4- IT IS NOT TO LATE TO PROVIDE INFORMATION WITH RESPECT TO HOW TO CONTACT A CUSTOMER SERVICE REPRESENTATIVE. I CAN BE REACHED AT BURGESS.JOANNE@UQAM.CA",2
259931,26-SEP-11,25-SEP-11,Cesar,,en,76.64.72.235,mbeauregard002@sympatico.ca,13392460,000000120126020,5,5,everything was excellent,5
259932,26-SEP-11,15-SEP-11,Pedro,,en,208.90.245.205,john.cameron@bell.net,13267876,000000119895587,5,5,exxxxxcellent,5
259933,26-SEP-11,25-SEP-11,Mudilyar,,en,184.144.25.42,gtysc@sympatico.ca,13390674,000000120122089,5,5,,5
259934,26-SEP-11,20-SEP-11,Steven,,en,70.50.238.71,Ron_Davis@bell.net,13321902,000000120006603,2,4,Answered my call in less than a half hour.,2
259935,26-SEP-11,25-SEP-11,Benitha,,en,76.64.41.173,lyndades@bell.net,13392118,000000120131565,4,5,"talk louder on the phone i don't know if you use a speaker phone, but it was very hard to hear a lot of the times, (and no I don't have a hearing problem.) had to ask to have thing repeated several times.",5
259936,26-SEP-11,23-SEP-11,Remi,,en,70.30.72.187,gsemms@sympatico.ca,13370760,000000120097347,2,1,,3
259937,28-SEP-11,27-SEP-11,Praveen,,en,74.15.32.4,johnpollard@sympatico.ca,13417618,000000120179603,3,2,it is an ongoing problem and it seem I must repeat the entire problem...waste of MY time,2
259938,28-SEP-11,27-SEP-11,Serge,,fr,70.30.230.64,sicilian@sympatico.ca,13423368,000000120161163,5,5,trouver la facon que ca narrive plus parceque le probleme et que je paie pour la haute vitesse fibre 25 et je net recois que 13 a 15 meg,3
259939,28-SEP-11,27-SEP-11,Marouen,,fr,174.93.212.241,laurie.lapointe@sympatico.ca,13418544,000000120175880,5,5,,4
259940,28-SEP-11,27-SEP-11,Sandra,,en,70.30.68.200,goulartm@sympatico.ca,13416038,000000120184980,5,5,,5
259941,28-SEP-11,27-SEP-11,Carlton,,en,184.144.73.244,phildebrand@sympatico.ca,13421610,000000120176775,1,1,Actually cared about my problem instead of blaming it on another company!,1
259942,28-SEP-11,27-SEP-11,Gunson,,fr,74.198.164.255,mjp1@sympatico.ca,13420290,000000120161285,4,4,Rien de spéciale sauf réduire le temps d'attente,4
259943,28-SEP-11,27-SEP-11,Stephane,,en,70.53.86.39,pat.swift@sympatico.ca,13421330,000000120176920,5,5,nothing,5
259944,28-SEP-11,27-SEP-11,Gavin,,en,66.185.200.190,bluelake@sympatico.ca,13412480,000000120165172,5,5,My particular problem was with an email setting that has been 25 for many years. The setting had to be changed to 587 to get email. With a notice to customers the lost time and effort could have been avoided. ,5
259945,28-SEP-11,24-SEP-11,Mohamed,,fr,173.176.171.102,nicolestl@sympatico.ca,13385546,000000120108684,5,,,4
259946,28-SEP-11,27-SEP-11,Lilian,,en,74.14.34.139,r.bates@bell.net,13421940,000000120172432,4,4,no problems,5
259947,28-SEP-11,27-SEP-11,Reuben,,en,76.64.202.212,neastman@sympatico.ca,13420818,000000120168917,1,1,"You can not go changing things in mid stream. Now when my wife sends out an email from her account it puts my name on it, as the Bell account is in my name. I also have three accounts. I do not want the primary account name to displayed when sending from the other accounts. If this is not resolved in the next couple of days I will be forced to change providers!",1
259948,28-SEP-11,27-SEP-11,Arun,,en,76.64.199.91,markryan@sympatico.ca,13419660,000000120160759,4,4,"You could have given me the option of receiving a return phone call instead of being ""on hold"" for 15 minutes. This shows a lack of respect on your part for my time.",3
259949,28-SEP-11,27-SEP-11,Wafa,,fr,69.159.180.184,pierre.boudreault@sympatico.ca,13421674,000000120162064,5,5,,4
259950,28-SEP-11,27-SEP-11,Amany,,fr,184.145.171.176,therese.guilmaine@sympatico.ca,13424218,000000120168204,5,5, absolument rien merci,5
259951,28-SEP-11,27-SEP-11,Steven,,en,74.14.140.56,joecut@sympatico.ca,13417540,000000120179502,1,1,Don't talk down to me. ,1
259952,28-SEP-11,27-SEP-11,Marc,,en,69.156.16.192,iblackie@bell.net,13416526,000000120184778,3,1,Better reception . . . could barely understand what the rep was saying.  I was in que for chat for 50 minutes and NO ONE came on.  I had to call to speak with someone.  In all I was in que and then spoke to 2 separate reps for over 1 hour and the problem is not resovled.  NEVER had any problems with Videotron and I've had nothing but problems since I've been with Bell for just over a month.,2
259953,28-SEP-11,27-SEP-11,Jose,,en,174.94.9.118,dtfleury01@sympatico.ca,13414666,000000120176773,5,5,"Great service from Jose... 

all good ",5
259954,28-SEP-11,27-SEP-11,Celina,,en,174.93.128.102,abakhshyan@sympatico.ca,13411242,000000120184605,5,5,,5
259955,28-SEP-11,27-SEP-11,Mohammed,,en,70.31.43.138,david-free@sympatico.ca,13413982,000000120176038,1,1,Proper English ,1
259956,28-SEP-11,27-SEP-11,John,,en,76.68.110.95,mraksit@bell.net,13420516,000000120180453,3,3,Stop hacking of computers from your network,
259957,28-SEP-11,23-SEP-11,David,,en,184.144.75.74,heitkam@sympatico.ca,13371016,000000120085859,4,4,,4
259958,28-SEP-11,27-SEP-11,John,,en,174.88.76.138,kirkcanning@sympatico.ca,13418292,000000120178054,2,2,Hire local people who speak english.,1
259959,28-SEP-11,27-SEP-11,Andrew,,en,74.12.233.193,suzanneduval@sympatico.ca,13423894,000000120163023,5,5,this experience was the best I have had with bell in years,5
259960,28-SEP-11,27-SEP-11,Pradheep Kumaar,,en,174.91.221.245,buddy.migicovsky@sympatico.ca,13412738,000000120184846,5,5,"really nothing, service could not have been better",5
259961,27-SEP-11,05-SEP-11,Radhika,,fr,67.68.208.59,cakero@bell.net,13134632,000000119660188,4,4,non,5
258505,22-SEP-11,21-SEP-11,Nelson,,en,183.83.193.243,rvmolloy@bell.net,13349118,000000120040765,5,5,i'm satisfied with the saad he was able to resolve my issue,5
258506,22-SEP-11,21-SEP-11,Salvador,,en,65.92.198.174,plast@sympatico.ca,13348070,000000120048057,5,5,,5
258507,22-SEP-11,14-SEP-11,Yara,,en,70.27.159.119,demerchant@bell.net,13250566,000000119887895,4,4,,4
258508,22-SEP-11,21-SEP-11,Mauricio,,en,50.101.225.212,jwricketts@sympatico.ca,13344420,000000120043499,5,5,NOTHING. IT WAS GREAT.,5
258509,22-SEP-11,21-SEP-11,Anne,,en,184.146.103.92,jde_melo@sympatico.ca,13343610,000000120047722,3,4,"Not had this issue to begin with, i simply changed my plan for phone and iternet as i was going to switch to another cheaper provider, decided to stay with bell, due to the crappy service again, i ended up without internet service. This shold not have happened because of my request, totally not impressed, again wirh bell!!!! Not to mention the email wasnt addressed to me properly, my name is julie de melo, not julie melo, the ""de"" is part of my last name, just added insult to injury as far as im concerned!!!! constant lousy, poor service from bell, ot sure why i stayed with bell now!!!",1
258510,22-SEP-11,20-SEP-11,David,,en,67.70.43.233,pat-rick@bell.net,13332916,000000120004747,5,5,"My original request for a wall mount filter was met by a very questionable OK and then 6 phone filters were sent.  Fortunately David understood my simple request and everything is up and running.










































































",3
258511,22-SEP-11,21-SEP-11,Jorge Alberto,,en,64.229.204.154,l.houseman@sympatico.ca,13344942,000000120046066,1,1,The techinican was poor,2
258512,22-SEP-11,17-SEP-11,Irfan,,en,65.95.107.221,jteoh@sympatico.ca,13292488,000000119944950,1,1,getting someone in india to help you was a horrible experience.  i would have preferred to have spoken to someone in canada,1
258513,22-SEP-11,21-SEP-11,Patrick,,fr,67.68.223.238,clairjack@sympatico.ca,13340100,000000120047118,5,5,"je remercie le conseiller il est tres polie et il a trouver le probleme tres rapidement
                MERCI ",5
258514,22-SEP-11,21-SEP-11,Grant,,en,50.101.153.28,marybarkley@bell.net,13346236,000000120049954,5,5,,5
258515,23-SEP-11,15-SEP-11,Karla,,en,70.29.156.144,dorisl15@sympatico.ca,13264906,000000119896510,3,3,,5
258516,25-SEP-11,22-SEP-11,Juan Carlos,,en,174.88.14.82,malt@sympatico.ca,13359990,000000120062301,4,5,Nothing ,4
258517,25-SEP-11,23-SEP-11,Temsu,,en,76.68.110.66,sjdoyle@sympatico.ca,13377392,000000120096840,3,4,"Hard to communicate, phone line is always crackling, hard to understand what the other person is saying a the other end.",2
258518,25-SEP-11,24-SEP-11,Syed Mustafa,,en,65.95.213.140,tlichter@bell.net,13387664,000000120108335,5,5,,5
258519,25-SEP-11,23-SEP-11,Amira,,fr,70.52.107.158,ncordeau@sympatico.ca,13375150,000000120082665,1,4,"aviser votre service d'appels qui est situé en Tunisie de ne pas résister lorsque l'on demande à parler à un technicien Bell de Montreal. Les tunisiens parlent très bien français mais leur 'culture' est très éloignée de la nôtre. Ils ne peuvent entretenir un dialogue adéquat avec des gens d'ici. Impossible, on se comprend pas et pourtant le français est fluide!",
258520,25-SEP-11,24-SEP-11,Felix,,en,67.71.147.151,gseccull@sympatico.ca,13382450,000000120112509,4,4,"i would like someone to phone me, since upgrading to fibre6 i am experiencing many issues that i did not have before. we are also not convinced that the speed is faster",2
258521,25-SEP-11,23-SEP-11,Abbey,,en,174.95.156.102,emilysprague@bell.net,13369724,000000120101046,4,,you can stop messing up my bills so that i dont have to keep calling every month to try and straighten it out,3
258522,25-SEP-11,23-SEP-11,Sonia,,fr,74.14.211.152,andre471@sympatico.ca,13366630,000000120096641,4,3,,5
258523,25-SEP-11,24-SEP-11,Sofien,,fr,174.92.231.230,michel.betournay@sympatico.ca,13385018,000000120119004,5,5,"Pas grand chose Sophien etait très polie et devançait mes questions il a même réparé un problème existant sur mon Modern

note je suis un peu moins chanceux avec  
espace Bell ( St Jérôme)j'ai une batterie pour mon cell en garantie que j'attend toujours après 4 mois un peu rédicule .je crois que faire un suivie avec le fournisseur Nokia serait de mise   

",5
258524,25-SEP-11,24-SEP-11,Brenda,,en,184.144.110.124,schotte@sympatico.ca,13386856,000000120116175,5,5,,5
258525,25-SEP-11,24-SEP-11,Innocent,,en,184.144.110.124,schotte@sympatico.ca,13386858,000000120115858,5,5,,5
258526,25-SEP-11,22-SEP-11,Gregory,,en,174.94.62.114,jan.jim@sympatico.ca,13357604,000000120070425,1,1,fulfilled your reps promises to refund my overcharge.,1
258527,25-SEP-11,24-SEP-11,Jamila,,fr,184.148.232.126,carole.hebert@sympatico.ca,13380502,000000120111014,5,5,C'était parfait,5
258528,25-SEP-11,20-SEP-11,Mylene,,en,74.15.3.148,ghidvegi@sympatico.ca,13327080,000000120022828,5,1,longer hours for the loyalty dept. since I work similar  hours it is hard to contact that dept.,4
258529,25-SEP-11,24-SEP-11,Rym,,fr,174.91.241.236,chamots@sympatico.ca,13380624,000000120105786,5,5,,5
258530,25-SEP-11,24-SEP-11,Stephane,,fr,174.91.186.27,nicoleparadis2@sympatico.ca,13385544,000000120114559,5,5,,5
258531,25-SEP-11,24-SEP-11,Hakim,,fr,65.93.156.151,sinclair260@bell.net,13387078,000000120121225,5,5,"De cette expérience qui a été très satisfaisante je n'ajoute rien le service de M.Hakim a été parfait.
Merci",5
258532,25-SEP-11,24-SEP-11,Oscar,,en,67.70.117.27,japetch@sympatico.ca,13383028,000000120107551,5,5,,3
258533,25-SEP-11,24-SEP-11,Denis,,en,174.95.145.200,bandelawrenson@sympatico.ca,13379988,000000120106601,4,4,,5
258534,25-SEP-11,24-SEP-11,Akrem,,fr,74.12.230.96,gaudryl@sympatico.ca,13382228,000000120113069,5,4,Rien en ce qui concerne ma demande d'hier.,5
258535,25-SEP-11,24-SEP-11,Besma,,fr,76.69.230.110,m.laflamme@sympatico.ca,13384498,000000120105510,5,5,Tout a été bien résol,5
258536,25-SEP-11,24-SEP-11,Wassim,,fr,74.14.211.66,n.campeau1@bell.net,13385404,000000120118122,1,1,Le conseiller Wassim ne savait pas comment régler mon problème et il m'a transféré à un techinicien au QUÉBEC QUI LUI A OFFERT UN TRÈS BON SERVICE. Je ne sais pas le nom du techinicien à Québec qui m'a aidé.,3
258537,25-SEP-11,13-SEP-11,Abdulkarim,,fr,184.145.185.2,rstanko@bell.net,13244982,000000119839438,2,2,"Je trouve que le système ""chat"" est meilleur que la communication téléphonique pour résoudre les problèmes techniques, dans mon cas.",3
258538,25-SEP-11,23-SEP-11,Yves,,fr,67.68.135.230,marlot@sympatico.ca,13374128,000000120083158,5,5,,5
258539,25-SEP-11,20-SEP-11,Karen,,en,70.31.227.34,cedarside@bell.net,13324216,000000120001211,5,5,,5
258540,25-SEP-11,24-SEP-11,Gabriel,,en,174.92.84.189,rogerdesjardins_15@sympatico.ca,13386508,000000120115891,5,5,"all was done expediously and with profesonalism
",5
258541,25-SEP-11,24-SEP-11,Saadullah,,en,70.55.143.102,technotrade@sympatico.ca,13387526,000000120106640,5,4,Lower the waiting time,5
258542,25-SEP-11,24-SEP-11,Tyler,,en,184.148.175.30,arr069@sympatico.ca,13379824,000000120120052,5,5,Contact bell Cellular to have my hour long call taken from my bill,3
258974,28-SEP-11,17-SEP-11,Karla,,en,65.94.59.225,harold.penson062@sympatico.ca,13291466,000000119956158,3,1,help to fix the Bell Windows Live problem,4
258975,28-SEP-11,27-SEP-11,Edwin,,en,70.54.82.34,don064@sympatico.ca,13414514,000000120181522,5,5,nothing you were so helpful ,5
258976,28-SEP-11,27-SEP-11,Vijay,,en,70.27.60.152,rpb@sympatico.ca,13422706,000000120166011,1,1,"It has now been resolved after a 2nd attempt.  On the first attempt you emailed the reset pw to the email that I was trying to gain access to after being locked out... pretty dumb.... After another few hours of not finding a response on my ""alternative email"" I re-initiated and finally got a response that worked this am... after a full 24 hours... This is the 2nd time in a week I have been locked out by MSN and the Sympatico response is so poor that I am seriously considering changing providers. I would like to talk someone about this issue so that I can understand it and avoid it.  I think you have a serious problem with your MSN interface.",1
258977,28-SEP-11,27-SEP-11,Ryan,,en,70.30.110.6,mcdond4@sympatico.ca,13419896,000000120173967,5,5,,5
258978,28-SEP-11,26-SEP-11,Oussama,,fr,65.94.164.205,pierrenormandin@sympatico.ca,13406734,000000120153342,5,5,,5
258979,28-SEP-11,23-SEP-11,Sana,,fr,69.157.94.108,laterreetlamer@sympatico.ca,13373162,000000120081206,3,2,trouver une solution plus rapide que 72 heures plus tard,2
258980,28-SEP-11,26-SEP-11,Tejaswvi,,en,70.27.49.164,littlericky@sympatico.ca,13403862,000000120148659,1,1,"Please hire knowledgeable people within Canada as the language and cultural barriers in talking with people across the globe only makes matters worse and pathetically confusing.  Unfortunately, the phone call / inquiry I initially made was an utter disaster and fiasco.",1
258981,28-SEP-11,27-SEP-11,Med Ali,,fr,70.52.112.237,PALARDY_FRANCOIS@sympatico.ca,13411066,000000120184656,5,5,"Que l'incident n'arrive pas en premier lieu. Un modem qui se déprogramme quand on a rien fait, ni rien débrancher, cela ne devrait pas arriver.  ",4
258982,28-SEP-11,27-SEP-11,Eya,,fr,76.65.105.83,eugenetecnick@bell.net,13415076,000000120166643,5,5,,5
258983,28-SEP-11,27-SEP-11,Arbi,,fr,70.30.231.95,jcgin.pat@sympatico.ca,13417034,000000120185260,5,4,J'ai été obligé d'abandonner personnellement la discussion de mon appel car il était presque minuit mais le conseiller a été très patient et connaissant.,5
258984,28-SEP-11,16-SEP-11,Sandra,,en,74.15.252.120,mwaespe@sympatico.ca,13283946,000000119927582,1,1,"This was a repeat call, because I had no internet service for over a week at this point. As it turned out, I did not get service for another week. That is totally unacceptable.",1
258985,28-SEP-11,26-SEP-11,Jeremy,,en,174.91.95.240,sara.blumenfeld@sympatico.ca,13408320,000000120140665,5,5,nothing,5
258986,28-SEP-11,27-SEP-11,Hema,,en,70.51.155.89,peterkoens@bell.net,13421540,000000120178468,1,1,No Phone or internet for 2 days but no phone connection what if I need 911?,1
258987,28-SEP-11,27-SEP-11,Ranjeet,,en,70.48.243.248,gs.sinfield@bell.net,13416082,000000120165064,4,4,,3
258988,28-SEP-11,26-SEP-11,Kais,,fr,174.93.151.26,julieguerin@sympatico.ca,13402748,000000120158891,4,4,"Bonjour,

Je peux vous dire que Kais a pu récupérer mes courriels de ma boite de réception que j'avais perdu en transférant mon courriel de Outlook Express à Microsoft Outlook.

Merci et à Bientôt Julie ",4
258989,28-SEP-11,25-SEP-11,Hector,,en,76.71.217.93,s.sollecito@sympatico.ca,13393892,000000120130702,1,3,Only when I was transferred to a senior tech at sympatico (Matt) was I extreamly disappointed with his impatience with me. Not even 2 minutes into our conversation he was raising his voice with me making me feel stupid. Only then did my husband hear your tech through the phone and took it from me to also have to hear the frustarting tone of your tech. I may not know much about computer tech but I don't deserve that kind of treatment when I am paying ( a lot) for a service....especially not on a Sunday night! I was very disappointed!,1
258990,28-SEP-11,19-SEP-11,Reina,,en,67.71.85.248,ersky@sympatico.ca,13310116,000000119990711,5,5,,5
258991,28-SEP-11,21-SEP-11,Pascal,,fr,74.12.246.236,berroy@bell.net,13339002,000000120048014,2,3,,1
258992,28-SEP-11,27-SEP-11,Yara,,en,70.53.208.229,ramin.ray@sympatico.ca,13422048,000000120182773,5,5,you guys are doing a good job,5
258993,28-SEP-11,27-SEP-11,Karen,,en,70.53.208.229,ramin.ray@sympatico.ca,13422050,000000120181070,5,5,,5
258994,28-SEP-11,26-SEP-11,Jose,,en,69.157.20.141,lyle.robinson1@sympatico.ca,13404178,000000120136602,4,3,"tech, did well in trying to resolve the problem,,,, But out intrnet is still very slow?",5
258995,28-SEP-11,26-SEP-11,Dilip,,en,69.158.1.65,tain@sympatico.ca,13409422,000000120159420,5,4,more language Chinese.,4
258996,28-SEP-11,26-SEP-11,John,,en,174.95.61.48,jac01@sympatico.ca,13401550,000000120156353,4,4,Nothing,3
258997,28-SEP-11,27-SEP-11,Mohamed,,fr,184.147.253.203,theresedubois@bell.net,13424222,000000120179776,5,4,,5
258998,28-SEP-11,10-NOV-10,Rahim,,en,64.229.98.199,colinvysick@bell.net,9902105,000000112784331,5,5,nothing,5
258999,28-SEP-11,27-SEP-11,Amine,,fr,76.69.108.17,lise.trottier@bell.net,13418872,000000120185267,5,5,,5
259000,28-SEP-11,26-SEP-11,Jaime,,en,76.69.30.26,thepaschfamily@sympatico.ca,13409618,000000120159194,4,4,,4
259001,29-SEP-11,26-SEP-11,Andy,,en,74.14.56.62,irel@bell.net,13401378,000000120152943,5,5,Called sooner about my iternet,5
259002,29-SEP-11,28-SEP-11,Ali,,en,70.26.128.171,robmattei@sympatico.ca,13436401,000000120207434,5,4,,4
259003,29-SEP-11,28-SEP-11,Sunhith,,en,76.68.130.171,ijfarr@sympatico.ca,13430670,000000120207660,5,5,,5
259004,29-SEP-11,28-SEP-11,Sarra,,fr,184.144.220.193,sauve.jacques@sympatico.ca,13436936,000000120196987,5,5,POur cette expérience client rien à changer,5
259005,29-SEP-11,28-SEP-11,Mohamed Sabry,,fr,65.93.159.31,jeannotroy@sympatico.ca,13431226,000000120197739,5,5,,5
259006,29-SEP-11,28-SEP-11,Mallika,,en,70.51.171.215,tj_mulligan@sympatico.ca,13438198,000000120186826,4,4,"Remind contractors to call and arrange for your staff to identify where your cables are buried before they dig. This is the second time this year that the same contractor has done 'major damage' to your system, within 1 block, on highway 7 in Markham.",
259007,29-SEP-11,28-SEP-11,Mejid,,fr,74.15.119.84,amirian@bell.net,13426066,000000120196481,1,1,,1
259008,29-SEP-11,28-SEP-11,Milo,,en,184.145.66.134,greg.tomlinson@sympatico.ca,13430114,000000120193876,4,4,hard to here rep. ,3
259009,29-SEP-11,28-SEP-11,Michel,,fr,69.156.203.114,janik.bouchard@bell.net,13431020,000000120201168,5,5,Avoir encore plus d'outils techniques de pointe pour suivre l'évolution du marché ....qui lui évolue très rapidement,5
259010,29-SEP-11,28-SEP-11,Perumalla,,en,64.229.237.89,jkupisz@sympatico.ca,13431468,000000120199338,5,4,phone connection not very clear,5
259011,29-SEP-11,28-SEP-11,Elizabeth,,en,50.101.33.8,allan.proulx@sympatico.ca,13425996,000000120196530,5,5,,4
259012,26-SEP-11,24-SEP-11,Carlton,,en,69.156.117.163,willi3@sympatico.ca,13388104,000000120110944,4,4,,4
259470,28-SEP-11,27-SEP-11,Med Wassim,,fr,65.93.54.67,camdube@sympatico.ca,13412814,000000120183405,4,4,"Wassim, xz141, a été fort patient avec un client comme moi qui ne l'est pas toujours. Nous avons traité de bien d'autres sujets que celui qui m'irritait au plus haut point hier soir: les frais inutiles pour modem, mes ouvertures auprès de certains membres du CRTC etc.. Sauf que,je le savais bien, ce préposé à la clientèle, quoique tres fidèle à son employeur, n'a pas tous les pouvoirs .",3
259471,28-SEP-11,01-SEP-11,Janet,,en,131.137.99.103,giovannibalice@sympatico.ca,13076479,000000119574986,4,3,,3
259472,28-SEP-11,27-SEP-11,Xenia,,en,174.95.197.157,jimfran@sympatico.ca,13417332,000000120170894,5,4,Nothing it was good.,5
259473,28-SEP-11,24-SEP-11,Heni,,fr,65.93.128.162,jafr@bell.net,13382962,000000120114858,5,5,Rien,5
259474,28-SEP-11,27-SEP-11,Arlene,,en,184.151.63.226,philv@bell.net,13421646,000000120163145,5,5,Cannot think of anything,4
259475,28-SEP-11,27-SEP-11,Hector,,en,76.71.56.30,FSchroeder@bell.net,13410956,000000120177581,4,4,,5
259476,28-SEP-11,27-SEP-11,Roy,,en,70.49.229.108,blaffin@bell.net,13412460,000000120164804,4,4,,4
259477,28-SEP-11,26-SEP-11,Henry,,en,70.53.118.246,evelyngamboa@sympatico.ca,13399706,000000120140044,5,5,,5
259478,28-SEP-11,27-SEP-11,Josi,,en,174.95.4.207,sandrahayhoe@sympatico.ca,13422964,000000120175690,2,,"it all had to do with us going to this new turbo hub flex.
We usually put our internet at our cottage on vacation for 6 months, I hope that still applies.  I was told it would be only $45 dollars and  a $35 connection seems to have been applied.
I like the new system very much",4
259479,28-SEP-11,27-SEP-11,Ana,,en,64.231.142.245,eskelton@bell.net,13415048,000000120173626,5,5,,5
259480,29-SEP-11,28-SEP-11,Adam,,en,70.27.51.77,rossales@sympatico.ca,13436538,000000120186349,1,1,"call more than 1x, and someone who speaks english!",2
259481,29-SEP-11,28-SEP-11,Nizar,,fr,67.70.25.92,danslesbrasdemorphee@sympatico.ca,13428222,000000120205874,5,5,"En quelque étapes, il a résout mes problèmes... Du début à la fin du processus, ce technicien, Nizar, m'a guidé pour résoudre mon problème.  Son attitude que je classerais de REMARQUABLE, de son expérience exemplaire et de son désir de m'aider à résoudre les problèmes sont digne d'un employé que l'on pourrait glorifier et le faire monter dans votre compagnie.  En espérant que vous lui communiquiez mes remerciement.  À mon avis cet technicien mérite que l'on le glorifie. C'est vraiment un atout au milieu de votre équipe.",5
259482,29-SEP-11,28-SEP-11,Loyda,,en,70.24.206.139,rgyselen@sympatico.ca,13436146,000000120188936,1,1,,1
259483,29-SEP-11,28-SEP-11,Reuben,,en,70.24.206.139,rgyselen@sympatico.ca,13436148,000000120190912,1,1,,1
259484,29-SEP-11,28-SEP-11,Camille,,en,174.91.111.230,blonghurst@sympatico.ca,13426902,000000120205196,1,1,,1
259485,29-SEP-11,28-SEP-11,Ahmed,,en,70.26.28.200,jlecorre@bell.net,13431478,000000120192391,5,4,not sure,4
259486,29-SEP-11,28-SEP-11,Mohammed shafeeq,,en,71.174.230.46,1111bobmctavish@bell.net,13425254,000000120186353,5,5,nothing,4
259487,29-SEP-11,28-SEP-11,Sabha,,en,76.66.85.33,theisen@sympatico.ca,13438096,000000120197371,5,4,,5
259488,29-SEP-11,28-SEP-11,Adnan,,en,69.157.73.136,subramaniam_7@sympatico.ca,13437740,000000120196715,5,5,Make sure the problem doesn't happen again.,5
259489,29-SEP-11,28-SEP-11,Alvaro,,en,70.49.134.21,sperlingm@sympatico.ca,13437492,000000120207913,3,,,2
259490,29-SEP-11,28-SEP-11,Nabiha,,fr,184.146.254.58,jpierre.potvin@sympatico.ca,13431834,000000120187339,4,4,,4
259491,29-SEP-11,20-SEP-11,Nix,,en,70.49.176.160,kp.kane@sympatico.ca,13329804,000000120016634,1,1,"Hire competent people who can fix the internet problem we had without going through three calls and four ""technicians.""",1
259492,29-SEP-11,28-SEP-11,Nouha,,fr,64.228.243.176,dlarosed@sympatico.ca,13428636,000000120194862,2,,"Contact de premier niveau trop long (45min) et pas à l'écoute de mon probleme récalcitrant qui a de toute maniere référé a un intervenant de 2e niveau. Mon probleme de connexion est toujours le meme et comme vous ne conservez que peu longtemps vos records antécédents alors on recommence le discours.  Je connais un peu bcp l'informatique, je plains ceux qui ne le   sont pas.  Je tiens par contre à souligner que j'ai vu pire comme premier contact.  ET À QUAND UN SERVICE DE MEILLEURE QUALITÉ A DEUX-MONTAGNES ???????????? CA FAIT DEPUIS 2000 QUE JE VIS ICI ET J'EN SUIS RÉDUIT A UNE VITESSE DE MERDE .... MA LOYAUTÉ A BELL S'EFFRITE ET EN PLUS JE DEVRAI PAYER POUR AVOIR UTILISÉ LE BAS DÉBIT DURANT MON INTERUPTION DE SERVICE",3
259493,29-SEP-11,28-SEP-11,Jessica,,en,174.93.90.163,jmrehberger@bell.net,13431526,000000120189712,5,5,,4
259494,29-SEP-11,28-SEP-11,Stephane,,en,70.26.81.164,kenstevens@sympatico.ca,13432202,000000120195210,3,2,I've forgotten my password to my home networking. Your online service says to call a 2wire service line. It apparently doesn't exist. I still don't know the password and therefore can't add another device.,2
259495,29-SEP-11,26-SEP-11,Rym,,fr,64.228.82.159,roland.lesperance@sympatico.ca,13407812,000000120148961,5,4,nil,5
259496,29-SEP-11,28-SEP-11,Walid,,fr,184.145.177.240,alain.st-amand@bell.net,13425874,000000120197605,3,4,,4
259497,29-SEP-11,28-SEP-11,Sergio,,en,76.67.24.144,baalky@sympatico.ca,13426506,000000120189912,5,5,"SERGIO WAS WONDERFUL.  VERY EFFICIENT AND GREAT. AS A BELL RETIREE, I WAS VERY PLEASE WITH SERGIO. HE WAS VERY HELPFUL AND GREAT ! I HAD CALLED EARLIER AND SPOKE TO A ""GLORIA"" SHE WAS NOT HELPFUL AT ALL.",5
259498,29-SEP-11,28-SEP-11,Gloria,,en,76.67.24.144,baalky@sympatico.ca,13426508,000000120189232,1,1,I KNEW THAT I HAD WIRELESS AND IT WAS DISABLED BUT DID NOT KNOW HOW TO RESOLVE IT MYSELF.  ALL SHE WAS TELLING ME WAS THAT I HAD THE WIRELESS AND THE PROBLEM WAS THE KINDLE THAT I HAD BOUGHT. WELL SHE WAS WRONG AND THIS WAS RESOLVED BY SERGIO AND YES I WAS ABLE TO ACTIVE MY WIRELESS AGAIN.  THANK YOU SERGIO.....,
259499,29-SEP-11,28-SEP-11,Stephane,,en,70.26.92.253,jack.pickford@sympatico.ca,13430862,000000120202788,5,4,nothing,4
259500,29-SEP-11,19-SEP-11,John,,en,70.29.153.220,divinesi95@sympatico.ca,13309416,000000119995779,4,4,,4
259501,29-SEP-11,28-SEP-11,Cesar,,en,70.26.43.141,mmea.johnston@sympatico.ca,13434320,000000120187485,5,4,Have a cleared expalation on you site written for people who are not technically proficient.,5
259502,29-SEP-11,28-SEP-11,Jose,,en,69.159.68.181,dzvz@sympatico.ca,13428942,000000120201652,5,5,,4
259503,27-SEP-11,26-SEP-11,Fida,,fr,76.70.63.32,andre.bazergui@sympatico.ca,13396018,000000120135865,4,1,Le problème est du au serveur sympatico.  Le conseiller m'a indiqué qu'il serait résolu dans une semaine.  J'attends voir,3
259504,28-SEP-11,27-SEP-11,Ravi,,en,76.71.78.241,bgordon4@bell.net,13412362,000000120177163,4,4,"The most recent customer care representative was very helpful. He also understood why I have taken the action I did ie to cancel some services with Bell, because of the hassles I've experienced since Jan/2011.The remaining service is under review over the next few months to see how satisfied I would be.",2
259505,28-SEP-11,27-SEP-11,Adam,,en,70.51.124.241,handerson01@sympatico.ca,13416230,000000120170711,5,5,nothing,5
259962,27-SEP-11,26-SEP-11,Hana,,fr,74.14.253.2,claude.lamontagne@sympatico.ca,13398026,000000120149753,5,4,"La Dame qui a reçu mon appel a été d'une grande gentillesse dans la démarche de compréhension de ma demande, soit remettre à Bell le modem ADSL pour ne plus avoir à payer mensuellement des frais de location de modem. Elle a pris soin de vérifier auprès d'un superviseur si ma demande était recevable afin de me répondre correctement. À ma demande de parler à Superviseur, elle a fait le nécessaire et j'ai pu discuter librement avec un Superviseur qui a été tout à fait correct avec moi. Ce dernier a pris soin de bien m'expliquer que le forfait accès à Internet n'était plus disponible, mais qu'il pouvait avantageusement être remplacé par un autre forfait où je n'aurais plus à payer une mensualité pour la location du modem, soit 3,95 $ et en novembre 4,95 $. Au terme de notre échange, j'ai indiqué au Superviseur que je voulais réfléchir avant de faire une modification au forfait actuel d'accès à Internet. Je suis donc satisfait de l'échange puisque je comprends que je peux payer le forfait de 49,95 pour une location à vie du modem. En conclusion, mon expérience actuelle avec une Préposée et un Superviseur est un pas dans la bonne direction qui me réconcilie progressivement avec le Service à la clientèle de Bell.",4
259963,27-SEP-11,26-SEP-11,Preethi,,en,184.145.55.118,dtatianarg@sympatico.ca,13399286,000000120148460,5,5,,4
259964,27-SEP-11,26-SEP-11,Masood,,en,174.89.66.125,TPimentel3@sympatico.ca,13395362,000000120137764,4,4,"Nothing else, associate was great :)",4
259965,27-SEP-11,26-SEP-11,Genevieve-Marie,,fr,67.68.179.163,laitram1@sympatico.ca,13403442,000000120157728,4,3,Le premier répondant du 21 septembre n'as pas résolu mon problème de connection et je n'ais rien reçu de l'équipement qu'il m'avais promis.,3
259966,27-SEP-11,21-SEP-11,Fathi,,fr,67.68.179.163,laitram1@sympatico.ca,13345006,000000120047068,2,1,"J'attend encore le modem de rechange qu'il m'avais promis de m'expidé. J,ai reçu un appel du service de réparation et j'ai attendu + de 25 minutes sans avoir de réponse.........",2
259967,27-SEP-11,25-SEP-11,Sanjay,,en,76.71.131.92,peter.cover@sympatico.ca,13393288,000000120131306,1,1,"After on the phone for half hour was transferred to an extension that rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang, and rang....and then got disconnected. ",1
259968,27-SEP-11,25-SEP-11,Jesus,,en,76.71.131.92,peter.cover@sympatico.ca,13393290,000000120131448,1,1,"It should not take 2 days to get an account unblocked. Account should not have been blocked in the first place. This kind of lack of service, is why I should be looking to go to the competition for my services.....",1
259969,27-SEP-11,02-SEP-11,Ines,,fr,184.146.246.216,jpierre.potvin@sympatico.ca,13099353,000000119615263,3,2,,3
259970,27-SEP-11,23-SEP-11,Jack,,en,69.159.13.217,c.fanning@sympatico.ca,13367704,000000120085984,4,5,not kept me on the phone for 40 minutes.,2
259971,27-SEP-11,26-SEP-11,William,,en,76.64.34.245,isalsham@sympatico.ca,13401408,000000120145297,4,4,,5
259972,27-SEP-11,19-SEP-11,Walid,,fr,184.144.177.237,sylvie.n@sympatico.ca,13320018,000000119987295,5,5,RIEN TOUT ÉTAIS PSRFAIT,5
259973,27-SEP-11,15-SEP-11,Serina,,en,70.26.44.243,Heather.Anderson@bell.net,13261400,000000119912488,2,1,"You could have updated your hotline stating there was an outage in the Ottawa area....instead I waited online for 20 mins to be told by a representative that I WASN'T affected by the outage -- then after 15 mins she 'cheerfully' announced, yes you are affected by the outage.  I really think you need to think of your customers more and ensure that they are updated in a timely fashion when Bell is having an outage.  ",1
259974,27-SEP-11,24-SEP-11,Hemavathi,,en,76.68.130.218,ron_bevaustin@sympatico.ca,13386534,000000120115639,5,5,nothing,4
259975,27-SEP-11,26-SEP-11,Mehdi,,fr,74.12.222.110,michel.trahan@sympatico.ca,13405168,000000120158575,5,5,Très bon service,5
259976,27-SEP-11,25-SEP-11,Med Wacef,,fr,76.65.130.242,yboileau@sympatico.ca,13394940,000000120127235,5,5,Rien de plus.,5
259977,27-SEP-11,26-SEP-11,Shawn,,en,64.231.138.118,larry.ord@sympatico.ca,13403488,000000120156552,,,I find it impossible to understand the Indian technicians instructions. His accent and speed at which he spoke was the problem. The other problem is me. At 78 my hearing is not the best. But the person I spoke to last evening did not have an accent and he was very patient with me and spoke slowly when asked. Perhaps there is some way that I could always have this help and as I dread having any problems that demand a call to the Bell ( Thank you Anne Ord,
259978,27-SEP-11,26-SEP-11,Serge,,fr,70.29.136.215,svp1@bell.net,13409296,000000120145788,3,1,Mon internet tombe constamment et quand je l'ai la vitesse moyenne et d'environ 3.,2
259979,27-SEP-11,26-SEP-11,Ahmed,,fr,70.29.136.215,svp1@bell.net,13409298,000000120136212,1,1,déjà metionné.,1
259980,27-SEP-11,17-SEP-11,Aqeel,,en,70.52.222.80,laurenceconcannon@bell.net,13293038,000000119950134,3,3,Follow up as promised to follow up on unresolved problems.,3
259981,27-SEP-11,26-SEP-11,Emely,,en,74.15.59.116,t.skelton@sympatico.ca,13409406,000000120144859,2,2,fixed the problem.  My email was set up by you and I seem to be having more and more problems with it.  The worst part of it is that I work for a dog rescue and I rely on my email to be saving dogs from shelters and placing them.  If I don't get emails I cannot do my job.,3
259982,27-SEP-11,26-SEP-11,Salvador,,en,174.95.227.213,arthur.bailey046@sympatico.ca,13396358,000000120137251,4,4,NO COMMENTS,3
259983,27-SEP-11,26-SEP-11,Justin,,en,69.156.147.19,jim.farquhar@sympatico.ca,13402098,000000120140850,5,5,,5
259984,27-SEP-11,19-SEP-11,Bettaib,,fr,70.31.211.50,karisik@bell.net,13313500,000000119980509,2,2,,3
259985,27-SEP-11,26-SEP-11,Robert,,en,184.145.0.167,hideaway@sympatico.ca,13401098,000000120142241,4,4,,4
259986,27-SEP-11,26-SEP-11,Larissa,,fr,174.91.58.195,jean.e.fortier@sympatico.ca,13401830,000000120147850,4,4,,5
259987,27-SEP-11,26-SEP-11,Yves,,en,64.228.95.64,edward.ackland@sympatico.ca,13399432,000000120148119,1,1,,3
259988,27-SEP-11,26-SEP-11,Devin,,en,184.151.63.232,std.schnauzer@sympatico.ca,13409078,000000120139487,4,4,,4
259989,27-SEP-11,26-SEP-11,Houssem,,fr,174.88.165.16,stephcel@sympatico.ca,13409108,000000120156164,3,1,"on ma dit que j aurai un credit pour avoir un cell graduit et en plus j ai recu un message tex qui me le confirmer.apres avoir vérifié dans un espace bell,pris de mon temps,de mon gaz il y a pas de cell graduit je doit payé $150.pour avoir le samsung galaxi s2.alors merci tres genti avec vos fause promesse.je t aime xxxxxx ",1
259990,27-SEP-11,26-SEP-11,Ahmed,,en,184.144.54.131,marilynhardacre@sympatico.ca,13404602,000000120158165,4,4,,4
258543,23-SEP-11,22-SEP-11,Alexander,,en,70.27.97.83,david.west@sympatico.ca,13354792,000000120057334,3,4,As I have an hearing impairment I find it difficult to understand the customer care representative's use of English. It becomes frustrating to continually ask the representative to repeat what was said. Bell should have the representatives spend time improving their elocution to the benefit of the customer,4
258544,23-SEP-11,22-SEP-11,Diddharth,,en,174.91.74.229,dbpritchard@sympatico.ca,13354852,000000120068831,1,2,"I don't feel the person really knew what tey were doing. we got our P.C working bur we cannot chage our wifi password ourselves, it was set by the person and we would like it private to ourselves. we still have no printers working, after 2 1/2 hours on the phone the person said he couldn't get them working, so now we have to spend money to have someone come in and fix everything.",2
258545,23-SEP-11,22-SEP-11,Elyes,,fr,70.55.160.145,mohamed.chbel035@sympatico.ca,13360982,000000120056626,5,5,n,5
258546,23-SEP-11,21-SEP-11,Casey,,fr,184.144.223.88,simonnelavoie@sympatico.ca,13349783,000000120027532,1,1,"envoyer le modem à l,adresse correcte et me faire perdre moins de temps avec Purolator et avec votre personnel par la suite",2
258547,23-SEP-11,15-SEP-11,Vijay,,en,174.94.31.254,adobronyi@sympatico.ca,13261772,000000119893716,4,5,,5
258548,23-SEP-11,21-SEP-11,Adam,,en,66.207.213.138,marek01@bell.net,13345974,000000120032628,5,5,"More to do with web site information.  The instructions concerning Activating Personal Web Space could be improved upon, more specifically with respect to different browsers, not just Internet Explorer.  ",5
258549,23-SEP-11,22-SEP-11,Abbey,,en,70.24.90.252,madmary@sympatico.ca,13359930,000000120066502,1,1,"Customer service.  If i wasn't invest with receivers and satellite dishes I would have moved companies right now, but situation where i can't afford to waste money",1
258550,23-SEP-11,22-SEP-11,Hency,,en,184.148.135.177,benvilla6@sympatico.ca,13353210,000000120062881,4,5,"Nothing to improve the most recent experience but a LOT to resolve the WHOLE issue.  A neighbor's tree fell on my phone line two months ago.  The phone line wa replace and my internet and phone line has been bad ever since.  The Internet/Email keeps going out.  
I went on 310-surf and the technie brought the internet back up one day and it eems fine for a while then again kept going 'out'.  Last Friday I lost all service - phone and internet/email.  I went to a bell store and reported it and waited all afternoon Monday for them to come and agreed to pay $55.00 for the near if they have to come in the house.  Down from the original 87.00 they said it would cost me.  That alone has me thinking I may change companies.  No one should have to pay extra to have the service they ARE paying for fixed if it isn't their fault.  So they didn't come to my door but someone left a message.  The phone worked and internet for a couple of days then AGAIN it went out, not the phone, and that's why I called again yesterday.  So as far as whether or not I'm satisfied is whether or not the repair call TODAY fixes the problem which I'm told is not IN MY HOUSE so I would like to have the 55.00 reversed on my account.  I don't feel I wish to pay that charge as the problem is not MINE.
As far as the next question, time will tell.",
258551,23-SEP-11,22-SEP-11,Edwin,,en,69.159.198.157,ehykamp@sympatico.ca,13355602,000000120069770,1,1,"He should have known how to resolve it.
I resolved it after 30 minutes.",1
258552,23-SEP-11,22-SEP-11,Aria,,en,184.145.23.158,z.sekowski@sympatico.ca,13365618,000000120057848,3,2,"On the begining after many months of very bad service my internet works. Sometimes slow or very slow but works.
My last bill was increased by $10.00 and
it is too much for me. I retired so I can not afford to pay for internet so much money. After talking to Bell representative two days ago I will look around for cheaper internet. I found few but did not make decision yet. So for me it is not technical problem but rather economical. It was nice to have internet and telephone from one provider
but it is life, right? Some internet providers offer telephone service too (some of them for free!). I suspect nobody will read this note but maybeeeee?????",3
258553,23-SEP-11,21-SEP-11,Nouha,,fr,67.70.146.209,m.a.veilleux@sympatico.ca,13345716,000000120029624,5,5,,5
258554,23-SEP-11,21-SEP-11,Kathy,,en,50.101.88.232,davis.gibbons@sympatico.ca,13340758,000000120050615,5,4,"Speed of identifying problem. Apparently the connection problem was ""Known"" yet the rep I spoke to did not have the info available to her.",4
258555,23-SEP-11,22-SEP-11,Med Jamel,,fr,76.69.190.222,liseraymond42@sympatico.ca,13359582,000000120071585,4,4,rien,4
258556,23-SEP-11,21-SEP-11,Alejandro,,en,184.146.145.73,cmurphy49@sympatico.ca,13340196,000000120046524,5,5,Alejandro had to correct the error made by the previous technical rep (Alex)that I contacted in the morning. It was merely a typing error by Alex made in the server address for out-going e-mails,5
258557,23-SEP-11,22-SEP-11,Anis,,fr,50.100.134.16,gabyg27@sympatico.ca,13356270,000000120073917,5,5,Tout a été bien fait merci,5
258558,23-SEP-11,21-SEP-11,Alex,,en,184.146.145.73,cmurphy49@sympatico.ca,13340198,000000120047979,3,1,"This technician typed the wrong server address for out-going e-mails, so I called back later in the day and Alejandro #XW160 was great and resolved the problem quickly.  Both reps were pleasant and patient.",4
258559,23-SEP-11,22-SEP-11,Jean-Raynaud,,en,76.65.205.223,dlmac720@sympatico.ca,13355196,000000120061774,5,5,Nothing,5
258560,23-SEP-11,21-SEP-11,Deepak,,en,70.29.63.116,dorothea.peddie@sympatico.ca,13341302,000000120040558,,2,followed up.... Deepak told me  his superior would get in touch with me to resovlve my problem,3
258561,23-SEP-11,19-SEP-11,Anis,,fr,65.92.176.43,alainemard@sympatico.ca,13306090,000000119980418,4,4,"Il serait très apprécié que les rabais fidelité soit accordé sans que nous soyons obligé de la demander, il y a beucoup de concurrence et pour être honnête j'étais sur le point de changer de service, il en coute chere et je pense que pour garder vos clients vous devriez être au devant pour nous satisfaire. ",3
258562,23-SEP-11,21-SEP-11,Tiwari,,en,174.92.77.48,psross@sympatico.ca,13348214,000000120040445,5,5,,5
258563,23-SEP-11,22-SEP-11,Anis,,fr,70.30.183.97,rpelle@sympatico.ca,13363166,000000120074500,5,5,"que la même  erreur , ne se reproduise  
plus au sujet du modem que je n'ai pas à payer
",5
258564,23-SEP-11,22-SEP-11,Salvador,,en,173.195.60.62,mike.keenan2@sympatico.ca,13360814,000000120056637,3,4,Salvador did a great job but when being transferred to another rep to arrange a modem replacement I had to go through everything again which does not seem necessary. I am also very displeased that I have to wait 3 to 5 business days to get a replacement modem which will affect my entire household.,3
258565,23-SEP-11,22-SEP-11,Carmen,,en,184.151.127.215,rstringer@sympatico.ca,13363202,000000120056768,1,1,"she could have been nicer. She did;t say anything at all to make me feel like she was helping me.",1
259013,26-SEP-11,23-SEP-11,Mahender,,en,70.30.20.6,jane.rowland@sympatico.ca,13371598,000000120085673,4,4,It is somewhat difficult to understand the representative on the phone. This could be improved.,4
259014,26-SEP-11,24-SEP-11,Siddiqui,,en,180.151.86.244,arfani@sympatico.ca,13379804,000000120109673,5,5,,5
259015,27-SEP-11,26-SEP-11,Cindy,,en,70.51.164.190,maureenfalzon@sympatico.ca,13404850,000000120153140,3,4,I wasn't told a technician was coming out. When I received the automated call I had to phone and change the date. I waited for the technician on the new date but he/she never knocked on my door. I missed dinner arrangements because of this. Turns out the tech came but didn't notify me while the automated message told me someone had to be home for the tech to do his/her job. Wasn't happy.  ,3
259016,27-SEP-11,25-SEP-11,Karla,,en,174.88.43.91,teresaozturk@sympatico.ca,13394484,000000120126534,5,5,"Nothing. Karla, your Bell Customer Service Technician listened attentively and was extremely patient. She understood the issue and politely resolved our problem with our internet connection as quickly as possible.  She provided exceptional technical service and should be recognized for her efforts.  Thank you again Karla!",5
259017,27-SEP-11,26-SEP-11,Kyle,,en,184.148.127.148,lesliemcgill@bell.net,13403708,000000120159153,5,5,nothing,5
259018,27-SEP-11,21-SEP-11,Moez,,fr,67.68.145.103,dadou102@sympatico.ca,13340480,000000120038007,4,4,,4
259019,27-SEP-11,24-SEP-11,Sudheer,,en,74.14.95.162,asnaglewski000@sympatico.ca,13379866,000000120121054,3,2,"The rep did not take into account that I mentioned that I had experienced this problem twice before but the problems rsolved themselves; the first time in 5 min and the second time in 15 min.  This time after 30 min the problem persisted, it fixed itself after 45 min.  The problem was getting progressivly worse.  I was not convinced that just changing the power supply would fix the problem.",2
259020,27-SEP-11,26-SEP-11,Patrick,,en,70.50.46.211,suzannejette@sympatico.ca,13409270,000000120138826,3,2,"They dispatched a technician.But I think the Bell workers on the field and the call centre are not in communication with each other.The centre doesn't seem aware of what is happening until later. As a client, it is frustrating because I saw allot of Bell Vehicles changes pieces in the poles and working at the boxes.The lack of communication wastes precious time.Customers start losing their patience.",3
259021,27-SEP-11,26-SEP-11,Andrew,,en,204.101.237.192,michael.holmes2@sympatico.ca,13405112,000000120145784,1,,Have one person looking after more than one service Getting passed down the line and being disconnected twice is inexcusable for a communications company,1
259022,27-SEP-11,26-SEP-11,Elda,,en,70.48.73.98,winston.williams@sympatico.ca,13410432,000000120148564,5,5,Nothing very satisfied.,5
259023,27-SEP-11,21-SEP-11,Tanya,,fr,70.53.136.87,adtel@sympatico.ca,13337952,000000120048484,4,4,Réduire mes frais mensuels Internet davantage,4
259024,27-SEP-11,25-SEP-11,Gilberto Jose,,en,70.54.130.252,tkeating@sympatico.ca,13394574,000000120131538,1,1,everyone i spoke to all day did the same thing with me on my computer no matter how many times I told them I already did what they aere asking me to do.  Took for ever for someone to finally some to my house and fix the issue-HE WAS GREAT !!!!!,
259025,27-SEP-11,26-SEP-11,Adam,,en,65.92.34.32,katrin.wolters@sympatico.ca,13402978,000000120141867,5,5,,5
259026,27-SEP-11,26-SEP-11,Abid,,en,76.64.207.170,keithwilliamson@bell.net,13403028,000000120151116,5,5,The representative was extremely helpful and feel what your ar doing is good.,5
259027,27-SEP-11,26-SEP-11,Sonia,,fr,174.89.217.90,henri.f@bell.net,13401052,000000120134880,5,4,"Service excellent, je suis satisfait.",5
259028,27-SEP-11,03-SEP-11,Asha,,en,65.94.65.173,andrew.sarlos@sympatico.ca,13117329,000000119630664,2,2,"Power supply for modem did not arrive after a well and a half. Had to call back
",4
259029,27-SEP-11,20-SEP-11,Ashwini,,en,76.64.162.147,john.naugler@sympatico.ca,13328978,000000120001695,3,4,there was no follow up asking if my service problem was resolved. It would have been more satifying to know what the outcome of the problem was also,3
259030,27-SEP-11,24-SEP-11,Taoufik,,fr,174.92.218.185,franscesca@bell.net,13382128,000000120120160,3,4,,4
259031,27-SEP-11,26-SEP-11,Suraj,,en,70.49.179.58,gjhart@sympatico.ca,13400600,000000120155291,5,5,nothing - even the wait wasn't too long,5
259032,27-SEP-11,23-SEP-11,Linda,,en,70.51.225.100,lizwilliams@sympatico.ca,13373472,000000120081836,4,4,"Bell should be able to identify what the internet Usage actually was if charges are to be applied to an account. Just to provide ""downloads"" as the Usage becomes a suspicious charge that cannot be proven to be accurate. This is information that should be accessible to your representatives so they can provise it to Bell customers - better yet, usage types and details should be itemized just as are phone calls.
Linda was very helpful considering the lack of information she was provided by Bell.",3
259033,27-SEP-11,26-SEP-11,Shoiab,,en,76.69.124.55,hje@sympatico.ca,13401110,000000120157738,5,5,,5
259034,27-SEP-11,26-SEP-11,Mohamed Ali,,fr,70.29.196.48,gilam69@bell.net,13400516,000000120138927,3,3,,4
259035,27-SEP-11,24-SEP-11,Dheeraj,,en,184.147.112.233,w_van_rooyen@sympatico.ca,13388010,000000120119900,4,5,good as is,2
259036,27-SEP-11,26-SEP-11,Bradley,,fr,70.26.221.145,pmld@sympatico.ca,13406846,000000120151147,3,2,"le temps d,attente est trop long .moi J,étais un reps et si j,avais fait attendre mes client je me serais fait dire d,aller voir ailleurs .
meme si je suis avec un service a L'essai je m,attendais d,avoir un service reconnu de BELL .Mais j,aimerais bien parler avec les tres haute instance de la compagnie car j,ai besoin de vous ailleurs .a+ Pierre Malboeuf va.",3
259037,27-SEP-11,26-SEP-11,Christine,,en,64.231.51.99,m.doernenburg@bell.net,13404230,000000120153162,5,5,,5
259038,27-SEP-11,26-SEP-11,Bradley,,fr,70.26.221.145,pmld@sympatico.ca,13406847,000000120151147,3,3,ceci est mon deuxieme envoie aller voir le premier .,3
259039,27-SEP-11,15-SEP-11,Seshadri,,en,76.70.43.127,rmitchell_5@sympatico.ca,13272432,000000119894166,5,5,,4
259040,27-SEP-11,23-SEP-11,Wafa,,fr,70.30.148.185,michel.janine@sympatico.ca,13374556,000000120084994,5,5,,5
259041,27-SEP-11,26-SEP-11,Janice,,en,70.26.32.121,msfea@sympatico.ca,13405610,000000120139138,5,4,Have had trouble re billing...found that my Sept bill was double my July bill...Janice cleared it up to my satisfaction and hopefully the Oct bill will show that.I am a long term Bell customer.,5
259042,27-SEP-11,26-SEP-11,John,,en,64.229.238.220,fernfhill@sympatico.ca,13399884,000000120145849,5,5,Unfortunately this was a live mail problem and 'John' was unable to fix it but he did go to the trouble of trying and then found the phone number for microsoft as it was their problem,5
259043,28-SEP-11,27-SEP-11,Stephane,,en,64.228.93.199,dbyrne9@sympatico.ca,13414064,000000120165303,1,1,Speak to one Rep. who can help not 5 who all pass the buck on to India!,1
259506,28-SEP-11,24-SEP-11,Hency,,en,174.91.251.159,sherman.barbara@sympatico.ca,13387008,000000120109434,5,5,,5
259507,28-SEP-11,27-SEP-11,Kevin,,en,74.15.244.129,titaty@sympatico.ca,13424316,000000120169142,5,5,"Not had a breakdown, so I wouldn't of had to call.",
259508,28-SEP-11,27-SEP-11,Sofien,,fr,174.92.165.13,ddesjardinsqc@sympatico.ca,13414084,000000120182304,4,4,,4
259509,28-SEP-11,27-SEP-11,Eliena,,en,70.51.180.74,crawshawj@bell.net,13413648,000000120165934,4,1,"The issue I was having was with a piece of equipment that does not come from Bell. The Customer Care Rep was still willing to walk me through the steps to find what I needed, but in the end came out unsuccessful. in my opinion of the last experience, there is nothing that could have been improved or done better as the rep did more than she was required to do within her expertise.",5
259510,28-SEP-11,27-SEP-11,Divya,,en,174.95.86.209,annsalert@sympatico.ca,13411838,000000120160225,4,1,,4
259511,28-SEP-11,27-SEP-11,Nelson,,en,184.144.75.74,heitkam@sympatico.ca,13416324,000000120179027,5,5,,4
259512,28-SEP-11,27-SEP-11,Alexandra,,en,70.48.208.64,snitter@sympatico.ca,13423508,000000120182908,5,5,,5
259513,28-SEP-11,27-SEP-11,Alexander,,en,76.65.26.174,higginstrio@sympatico.ca,13416394,000000120162412,,,"My experience with the bell chat was very poor and I would not likely recommend bell to anyone.
Vinod R (SCI-9020) this is the code for the bell chat rep. He told me the difference betweent the bell speed test and the test from another service was the ads on the other service even when the speed on one test was over 4 and 2.6 on the outside service. The phone rep indicated we should use the outside service to verify the speed. So the online chat rep did not know what he was taking about. He told me the solution to my speed problem would be resolved if I upgraded to a higher package with a max speed of 16 which is 5 times my current speed -- yes the speed you were delivering not the advertised speed. When I said I would have to check competing offers he said hurry as bell was raising its prices. Either your reps grasp of English is sub par or he thinks advising clients to check out prices before bell increases them is funny. The bell CHAT with Vinod R (SCI-9020)showed bell does not want to solve problems but to upsell their customers.",
259514,28-SEP-11,26-SEP-11,Mark,,en,184.144.16.198,mccabe60@sympatico.ca,13404912,000000120137287,2,1,Follow through on what you promise and don't lie about you can provide!!!,1
259515,28-SEP-11,27-SEP-11,Cristobal,,en,74.12.173.161,nssearcher@sympatico.ca,13421070,000000120172526,1,1,Have someone able to assist the customer on the other end of the line.  I was told after wasting time that someone else would call and they did not.,1
259516,28-SEP-11,27-SEP-11,Madhu,,en,174.88.49.57,dsvowles@sympatico.ca,13414660,000000120174077,4,4,"Listen more carefully for root cause of the problem - I didn't know that two different accounts/applications were actually the same, and used the same password.",5
259517,28-SEP-11,27-SEP-11,Erika,,en,69.159.72.192,dg.grills@sympatico.ca,13414260,000000120175562,4,4,,4
259518,28-SEP-11,27-SEP-11,Celina,,en,69.42.188.170,zajacr@sympatico.ca,13425192,000000120179021,4,4,"offered to send a service person first instead of trying to mail a new unit as a first response, I need my internet today not 3 to 4 days ",4
259519,28-SEP-11,27-SEP-11,Chad,,en,76.69.8.36,wlthompson@sympatico.ca,13424966,000000120174283,3,1,Answer the questions I had instead of skirting the issue concerning the recent emails I have been receiving from bell! ,2
259520,28-SEP-11,27-SEP-11,Sylvie,,en,65.94.122.61,douglas.archibald@sympatico.ca,13414590,000000120162370,5,5,Decrease time lsitening to music while waiting for initial contactt with a representative,5
259521,28-SEP-11,27-SEP-11,John,,en,208.97.106.26,linda.webber@sympatico.ca,13418816,000000120184975,5,5,,4
259522,28-SEP-11,27-SEP-11,Cherry,,en,74.14.2.75,bl13406@sympatico.ca,13412454,000000120178872,4,4,"The customer care rep did his job and was patient with me.  Having just been informed that my Bell Unplugged was being terminated and I had only one choice and that was to go with Bell M obility, I was not happy.  It is not surprising I was upset considering that my son has Bell Internet through fiber optic cable and pays less than $100.00 for 100 G and that will cost me $1000.00 for the same service.  WAY TO GO BELL!",2
259523,28-SEP-11,27-SEP-11,Marc,,en,70.48.57.194,c-e.borza@sympatico.ca,13412770,000000120183324,4,3,I was not told the Motorola box had to remain on to continue to get internet service even though TV service was now being provided by a cable company and not throuh the Bell equipment.,4
259524,28-SEP-11,26-SEP-11,Mary,,en,70.26.50.140,santamar@sympatico.ca,13408314,000000120152585,5,4,,4
259525,28-SEP-11,27-SEP-11,Souhail,,fr,70.55.112.140,j.poisson@sympatico.ca,13416728,000000120164271,5,5,"absolument rien, tout a été parfait.",5
259526,28-SEP-11,27-SEP-11,James,,en,174.92.107.35,eghowes@sympatico.ca,13414832,000000120167133,1,1,Find out why my new PVR is not working properly,3
259527,28-SEP-11,27-SEP-11,Juan,,en,216.57.138.196,linda.nall@sympatico.ca,13418804,000000120183980,1,1,"The call got cut off, and was expecting a call back...since changes were done to my computer, that I had no way of resetting, as did not know the original settings.  Called back and got someone else.  Please see next response.",
259528,28-SEP-11,27-SEP-11,Sonia,,fr,76.71.224.197,jmanctil@sympatico.ca,13417428,000000120173946,4,1,m'appeler parce que le technicien n'avait pas passé ou appelé et qu'internet venait encore de palnter....,3
259529,28-SEP-11,27-SEP-11,Gunson,,fr,76.71.224.197,jmanctil@sympatico.ca,13417430,000000120161505,4,1,"j'ai été incapable de parler a quelqu'un du service a la clientèle général de BELL, on M,a changé de département 3 fois, je voulais seulement avoir un peu plus de précision....",2
259530,28-SEP-11,27-SEP-11,David,,en,76.71.99.180,bobkyler@sympatico.ca,13412532,000000120183926,5,5,all was great,5
259531,28-SEP-11,27-SEP-11,Xenia,,en,70.54.3.245,tclarke20@sympatico.ca,13424094,000000120173365,3,4,Communication with the agent was very difficult owing to her accent and what seemed to be a poor line.,4
259532,28-SEP-11,27-SEP-11,Sihem,,fr,184.145.219.128,midi@sympatico.ca,13420164,000000120164194,5,4,,4
259533,28-SEP-11,26-SEP-11,Houcem,,fr,76.65.101.126,vroussel@sympatico.ca,13410228,000000120135395,3,1,Rien n'a été fait à date,3
259534,27-SEP-11,26-SEP-11,Yves,,fr,67.68.175.166,grevefatima@sympatico.ca,13400760,000000120141143,5,4,,5
259535,27-SEP-11,26-SEP-11,Evan,,en,76.71.95.168,ellis_family@sympatico.ca,13399528,000000120137269,5,5,I have dealt with a few different CSR's over the past 6 weeks about the same issue. None had correclty put the proper promotion on my account as promised. I was switching to cogeco and they offered a promo to keep me as a customer but never applied it properly. If it wasn't for Even solving this issue once and for all I was going to leave and go to Cogeco again!  i hope this comment is relayed back to him as he did a great job! ,3
259991,26-SEP-11,19-SEP-11,Mohamed Ali,,fr,184.145.221.123,lorraine.hamel@sympatico.ca,13314532,000000119985569,3,2,"Le temps d'attente avant de parler à quelqu'un: trop long
Un technicien pour la ligne de téléphone a dû venir: fusibles brûlées
Les 2 techniciens ont été très aimables et polis et maintenant le problème est réglé.  Merci.
À la question 4, je réponds peut-être mais c'est p.c.que mon choix n'est pas là. Ma vraie réponse:  Je ne fais pas de recommandations.
P.S. Je crois que ça me coûte trop cher.  J'ai un décodeur pour la télé et je n'ai pas de cellulaire non plus. Je ne pense pas en avoir non plus.  On me dit qu'avec Vidéotron ça me coûterait moins cher.  ",3
259992,27-SEP-11,26-SEP-11,Wassim,,fr,70.55.165.168,claudechantal@sympatico.ca,13398038,000000120135143,5,5,rien de plus,5
259993,27-SEP-11,26-SEP-11,Amira,,fr,174.88.60.72,michelecouture9@sympatico.ca,13405186,000000120139706,4,5,,4
259994,27-SEP-11,26-SEP-11,Noureddine,,en,76.69.232.167,r.chevrier@sympatico.ca,13407034,000000120148101,1,1,"Provide a more explicit rep, that could be understood. I had difficulties with my telephone line and internet connection and trying to identify the source. Your rep did not provide any input on how to identify the source, in addition to which I could not understand him, despite requesting he speak more clearly. It was through outside help that we were able to identify a severed cable, after  about 5 minutes of research. At 72 years old I am beyond the point where I must decipher the language of Bell service reps, to access my phone and internet connection.",2
259995,27-SEP-11,26-SEP-11,Greg,,en,174.95.139.228,kathy.leger2@sympatico.ca,13402956,000000120135988,5,3,would still like to know why I am receiving spam with the Bell name attached when I have the security feature provided by Bell Canada?,4
259996,27-SEP-11,26-SEP-11,Mohamoud,,fr,70.24.232.124,loda1@sympatico.ca,13403936,000000120137804,5,5,,5
259997,27-SEP-11,26-SEP-11,Kyle,,en,70.48.40.158,mckaybros@sympatico.ca,13404940,000000120151793,4,4,,4
259998,27-SEP-11,26-SEP-11,Alvaro,,en,70.48.109.165,marcl_5@sympatico.ca,13404502,000000120157781,2,2,,3
259999,27-SEP-11,26-SEP-11,Elyes,,fr,70.52.87.186,michelebachand@sympatico.ca,13405184,000000120147575,4,4,,4
260000,27-SEP-11,26-SEP-11,Nejib,,fr,67.71.234.226,ddharvey@sympatico.ca,13398644,000000120140443,4,4,paar sur que tout est resolue j'avais un forfait avec 40 gi de plus a 2.50$ est je pense qu'il ne sont plus dans mon forfait jespere ne pas avoir de probleme avec la facturation ex: 75$ pour annulation du forfait donc jai javais recu par courrier si je retournais pas le modem  merci,4
260001,27-SEP-11,26-SEP-11,Philo,,en,70.27.235.214,curt.mar@sympatico.ca,13398298,000000120157284,3,,"Philo was polite and helpful.  English good but with accent not that easy to understand.  I was left on hold for 5 - 10 mins whilst being transferred to another agent.

Hopefully my issue has been resolved.  Time will tell.",3
260002,27-SEP-11,26-SEP-11,Leah,,en,70.49.177.3,papergiant@sympatico.ca,13406308,000000120136661,5,5,Nothing.,5
260003,27-SEP-11,26-SEP-11,Melvin,,en,184.151.127.209,kirk.haughn@sympatico.ca,13403192,000000120143022,3,4,Adequately listen to the customer and don't automatically assume the customer has no networking knowledge. It's insulting of a level 1 tries to be guided by a s ript when the caller may have unique information or knowledge to fix the problem.,4
260004,27-SEP-11,26-SEP-11,Rudys,,en,76.69.135.34,b_g_wooden@sympatico.ca,13396534,000000120134663,5,4,,5
260005,27-SEP-11,26-SEP-11,Jacques,,fr,70.31.244.223,fjstgermain@sympatico.ca,13399936,000000120149467,5,5,"Rien, car j'ai été servi avec compétence et respect.",5
260006,27-SEP-11,26-SEP-11,Lorraine,,en,192.197.71.189,randy.meltzer@sympatico.ca,13407180,000000120133367,5,5,,5
260007,27-SEP-11,26-SEP-11,Bettaib,,fr,65.92.158.133,georgeschrep@sympatico.ca,13400416,000000120139654,4,4,J'ai passé 75 min. au tétéphone pour tout régler. Je pense que les temps d'attente étaient trop long.,3
260008,27-SEP-11,26-SEP-11,Claudia,,en,65.94.45.130,simonszoon@sympatico.ca,13408748,000000120147624,4,5,integrate actions by technicians with back office  records,5
260009,27-SEP-11,26-SEP-11,Niyaz,,en,70.30.110.84,lediard@sympatico.ca,13403632,000000120153336,2,3,"Clear instructions proved, answers to simple questions, faster resolution",2
260010,27-SEP-11,26-SEP-11,Mohamed,,fr,67.68.249.36,rejean.gignac@sympatico.ca,13407356,000000120135876,5,5,,5
260011,27-SEP-11,26-SEP-11,Radhika,,en,70.30.110.84,lediard@sympatico.ca,13403634,000000120138767,3,2,"although Radhika was very pleasant and polite, the process to reset a password was very long.....I do not like a text message on my cell to solve the problem",2
260012,27-SEP-11,26-SEP-11,Nizar,,fr,76.70.34.34,ferminj@sympatico.ca,13399864,000000120154485,2,2,,3
260013,27-SEP-11,26-SEP-11,Joyce,,en,76.71.153.162,joe9@sympatico.ca,13402306,000000120143931,5,5,"Call me as a loyal customer to discuss saving possibilities on my services. I recognize this may not be feasible when considering the volume of calls one would have to make to make this happen. However, this act would go  a long way to show Bell really appreciates the business.",5
260014,27-SEP-11,26-SEP-11,Ramesh,,en,69.158.184.24,rigg1@sympatico.ca,13407548,000000120150101,5,5,,5
260015,27-SEP-11,26-SEP-11,Chekib,,en,174.93.214.74,jrene@sympatico.ca,13402610,000000120159499,2,1,"The client initially made up a story about a change of policy at Bell, then changed his story after a consulting a colleague of his. My problem isn't resolved and I feel I must cancel my service as he wasn't able to tell me when this problem would be resolved.",1
260016,27-SEP-11,26-SEP-11,Simon,,en,70.30.232.208,dinaalves3@sympatico.ca,13398890,000000120159000,4,3,Go over all the changes. ,5
260017,27-SEP-11,26-SEP-11,Med ali,,en,70.30.232.208,dinaalves3@sympatico.ca,13398892,000000120159222,4,4,Wished he spoke some english not just french!,4
260018,27-SEP-11,26-SEP-11,Mariem,,fr,216.218.29.191,s__tremblay190@sympatico.ca,13408120,000000120146134,3,3,,4
260019,27-SEP-11,26-SEP-11,Arun,,en,206.248.141.50,lannaschut@sympatico.ca,13403482,000000120159457,5,5,,5
260020,26-SEP-11,25-SEP-11,Daniel,,fr,174.93.131.246,nicole.coombs@sympatico.ca,13392966,000000120122264,2,1,"On N'a pas été capable de répondre a ma question. On aurait pu me dire: Je vais m'informer et je vais vous rappeler ou .....

 ",5
260021,26-SEP-11,23-SEP-11,Haykel,,fr,67.70.145.195,martine.collomb2@sympatico.ca,13374156,000000120104680,5,5,,5
260022,26-SEP-11,19-SEP-11,Yousri,,fr,67.71.70.205,gatou5@sympatico.ca,13310808,000000119974907,5,5,,4
260023,26-SEP-11,23-SEP-11,Johnny,,en,209.221.90.250,mary.repovski@sympatico.ca,13374192,000000120098304,5,5,"When transferred to another representive for home phone, this person was not that helpful so it would have been nice to still deal with John",4
260024,26-SEP-11,14-SEP-11,Clarisse,,fr,206.172.153.105,g.j.au-lac@sympatico.ca,13252004,000000119875445,2,4,"'jai rapporté la panne de téléphone le 6 /09 ; la ligne n' a été rétablie  que le 15/09  ; l'internet n'a été rétablie que le 19. Bref vitesse d'éxécution tès lente .
Ce qui a amené de nombreux inconvénients.",3
258566,27-SEP-11,25-SEP-11,Nora,,en,69.159.75.85,mjfriends@sympatico.ca,13392704,000000120126422,3,1,"just filled in a survey ... don't want to repeat myself ...
I am finished with Bell .... done ... totally fed up ... unhappy.
Mary Jane",1
258567,27-SEP-11,26-SEP-11,Armando,,en,184.148.179.98,cpresley@sympatico.ca,13398226,000000120157015,5,5,"Every thing was great.
Go good tips.",5
258568,27-SEP-11,26-SEP-11,Basho,,fr,70.55.167.9,anacarogab@bell.net,13395994,000000120153397,4,3,,4
258569,27-SEP-11,24-SEP-11,Sam,,en,74.14.95.162,asnaglewski000@sympatico.ca,13379868,000000120120830,5,5,I got the surveys mixed up.  This should be for the first suvey I completed a few minutes ago. The rep from Hamilton understood the problem much better than the first rep.  Sorry for the mixup.,5
258570,27-SEP-11,26-SEP-11,Ghorden,,fr,65.94.124.104,a.c.belliveau@sympatico.ca,13395408,000000120157067,4,3,Le tehcnicien a été très dévoué et très patient. A réussi à corriger le problême sur un ordinateur mais n'a pas pû le faire sur le deuxième malgré tous ses efforts. ,4
258571,27-SEP-11,26-SEP-11,Katherine,,en,76.68.92.103,docbob@sympatico.ca,13399038,000000120149662,5,1,I had an appointment for Monday from 9-5 and we waited for your tech to show as we were anxious to go to Toronto. I called around 2:00 pm and was assured he was coming. At 4:30 I called again and was told there was no appointment scheduled. This is not the 1st time this has happened to me. How can one agent tell me the tech is coming when there was no appointment on your books.  You are going to have to improve your customers service dramatically!,2
258572,28-SEP-11,27-SEP-11,Emely,,en,174.95.140.208,myers3315@sympatico.ca,13420646,000000120161393,3,2,"The agent could have read my call history to better understand that I had called 3-4 times to try and resolve my problem. I found the agents were to quick to take over my pc and say the problem was fixed when it wasn't fixed at all.  After going through several calls and different agents, on tuesday the agent informed me that there is a problem with some of the clients online billing accounts and Bell is trying to rectify the problem.
One of the agents prior to the call I placed Tuesday did tell me there was a problem with the online billing process and said I would receive a call with an update and hadn't heard anything back for several days so I placed another call this Tuesday for an update.  I felt I didn't receive the correct information the first time around and I wasted alot of time trying to get an answer to my problem. Another agent said my email address wasn't entered and that was why I wasn't receiving my online bill.  I was then told that it may take 24hrs for the change to take affect. That wasn't the case, I didn't see any change after 24hrs. I was able to login to my online account as I was prior to placing my call to the bell help desk and view my bills but the bills were showing from 2007 and 2008(I explained that to the agent) and I still didn't receive an email saying my bill was ready to view. I also explained in my call that I couldn't send emails from home via Outlook as the emails went into the outbox and remained their. The agent took over my PC and made changes to the Internet email settings(reply email box) and that sent mail to my sympatico email account which I never use.  All my work emails were now coming from my work contacts to my sympatico email account and not my work email account.  It caused alot of issues because I couln't figure out why I wasn't getting responses to the emails I sent out to my contacts until I spoke with one customer and they indicated they responded to my email and I asked them what the email address was and they said myers3315@sympatico.ca. After figuring out that problem, I went back and changed the myers3315@sympatico.ca to my work email address jodi.myers@conoscenti.ca.  I still have the problem that I can't send emails when I work from home.  Bell must have a block on my jodi.myers@conoscenti.ca work address(or my work email jodi.myers@conoscenti.ca is treated as spam and is blocked) when working from home and the emails go directly into the outbox. 
So both problems are still outstanding and I gave up trying to have them fixed. It is very inconvenient and I am sure there is a fix but Im to frustrated to call again and re-explain the issues. Sorry to provide negative feedback but I have worked in call centers for many years and its the only way to address issues and improve the service. I know the agents receive hundred of calls a day and try to solve the calls as quickly as possible to be able to accept the next incoming call but take the time to understand that I' ve been trying to get my issue resolved for sometime so work my case until the problem is fixed. thank you  ",2
258573,28-SEP-11,27-SEP-11,Elizabeth,,en,69.156.162.163,dextrase@bell.net,13414242,000000120172286,1,1,"For starters, not have me explain my problem over and over to different people. I was cut off just as Bliss was about to deal with my problem, but when I called back and told the person who took my call that I had been speaking to Bliss, and would have liked to get back to her, instead she asked me to re-explain the problem with my bill, which I did; however; I got the feeling she too quick to decide that I didn't understand the situation as well as she. Admittedly, your system of accounting is rather arcane, but I've been dealing with this same issue for the last month.",2
259044,28-SEP-11,27-SEP-11,David,,en,70.27.3.90,dgallant_5@sympatico.ca,13414262,000000120167817,5,5,"Volume of agent's voice seemed a little low, hard to hear - but it could have been my own phone.",5
259045,28-SEP-11,27-SEP-11,Samantha,,en,65.94.214.85,mj.gibson@sympatico.ca,13420274,000000120178639,5,5,No improvements necessary,5
259046,28-SEP-11,27-SEP-11,Kevin,,en,74.14.146.71,dowdf@sympatico.ca,13414594,000000120169687,1,3,the experience was caused by total incompetence of bell employees. Then it was complicated by the complicated processes of Bell,1
259047,28-SEP-11,23-SEP-11,Ajay,,en,69.157.60.153,ken.crabtree@sympatico.ca,13372770,000000120100157,4,4,,4
259048,28-SEP-11,27-SEP-11,Hema,,en,174.95.66.65,ktroy@sympatico.ca,13418380,000000120170394,5,5,nothing actually...your agent one of the few whom actually acts like an owner....secure more staff with this ladies skills!,4
259049,28-SEP-11,27-SEP-11,Gabin,,en,76.69.65.118,jamoff@bell.net,13416884,000000120164713,4,5,,4
259050,28-SEP-11,26-SEP-11,Margaret,,en,174.89.193.190,deloresb@sympatico.ca,13398702,000000120139979,4,4,I opened two emails today and the pictures didn't show and there was no note to show content.  How can I get these pictures?,5
259051,28-SEP-11,27-SEP-11,Mohamed,,fr,65.94.65.209,julhar.optique@bell.net,13417844,000000120185254,1,1,"Trouvez du personnel plus qualifié pour resoudre nos petit ou gros probleme comme le mien,on n'a meme pas pu trouver de solution pour l'ouverture de mon couriel qui est bloqué,on me réplique que c'est parceque j""ai un MAC et c'est Apple qui doit résoudre mon probleme.
Et monsieur je ne peux acceder a mon courriel et vous pouvez rien faire,foutaise le personnel de Bell.",1
259052,28-SEP-11,27-SEP-11,Yara,,en,76.65.18.240,stanewmarch@sympatico.ca,13423672,000000120174071,4,4,do not ask for sooo many surveys,5
259053,28-SEP-11,27-SEP-11,Freddy,,fr,69.70.101.211,dvoduc@sympatico.ca,13414706,000000120168896,1,1,"On m'a passé d'un service (Bell Internet) à d'autre (Bell TeleFIBE), puis renvoyé de nouveau à Bell Internet! J'ai obtenu la promesse que le problème sera réglé avant-minuit hier! Pourtant, la perte du DSL persiste! J'ai appelé de nouveau Bell Internet ce matin, et obteny la promesse que ce problème sera résolu ...demain ! J'aurai perdu au moins 3 jours d'usage de Bell Internet.
J'espère que cette fois, la promesse est sérieuse.
Merci,

D.Voduc",3
259054,28-SEP-11,20-SEP-11,Makram,,fr,76.71.180.35,andre_noella@bell.net,13322596,000000120020201,5,5,,5
259055,28-SEP-11,25-SEP-11,Celina,,en,70.30.27.61,stencell@sympatico.ca,13394288,000000120125851,4,4,Nothing. The problem was fixed and the  lady guiding us through it was terrific. Both my wife and myself were very impressed by her and her dedication to our needs.,5
259056,28-SEP-11,27-SEP-11,Alejandro,,en,70.50.179.138,r.roberts@sympatico.ca,13421954,000000120177404,4,4,"congratulations on conducting a one page survey,  Usually by the time surveys are half completed I am so worn out answering nothing questions,I give up and quit.  If you can't gather the info needed on one page it really isn't needed.",5
259057,28-SEP-11,27-SEP-11,Sujay,,en,174.91.100.154,samgrundle@bell.net,13422924,000000120164224,4,5,talk a little slower ,5
259058,28-SEP-11,27-SEP-11,Adnan,,en,70.29.113.192,joanandjerry@sympatico.ca,13417472,000000120173714,3,3,Audio needs to be louder,4
259059,28-SEP-11,26-SEP-11,Ajay,,en,70.31.82.242,tooner1@bell.net,13409826,000000120149359,5,5,,5
259060,28-SEP-11,26-SEP-11,Ericka,,en,70.54.1.33,valerie.allen@sympatico.ca,13410020,000000120158385,5,5,Nothing....the rep was very helpful and informative/,5
259061,28-SEP-11,26-SEP-11,Souhaib,,fr,69.156.128.9,babinleblanc@sympatico.ca,13396552,000000120149677,2,2,me dire exactement si ma vitesse a été augmenté ou pas,3
259062,28-SEP-11,24-SEP-11,Kumar,,en,70.51.114.33,ron.chamberlain@sympatico.ca,13376612,000000120105217,5,5,Sent me a Bell Mobility T Shirt so I could advetise for you.,5
259063,28-SEP-11,26-SEP-11,Mindy,,fr,70.26.12.46,jp.poissant@sympatico.ca,13402572,000000120148627,5,5,rien,5
259064,28-SEP-11,27-SEP-11,Twinx,,en,184.147.130.133,robin.guyatt@sympatico.ca,13422510,000000120174307,,,"Fix the billing problem that has been happening since March 2011. 

Reward me with extended lower pricing for more then 1 year, due to the frusration and my time that Bell has consumed. Fix your system problems or train your people. I should not have to call each month to correct my bill when Bell agrees each month it is wrong. 

This is one of many surveys I have replied to. Try contacting me to show the feedback makes a difference.",2
259065,28-SEP-11,27-SEP-11,Estephania,,en,69.157.100.51,jamesmiller2@sympatico.ca,13416862,000000120168176,4,4,Can't think of any improvements.,4
259066,28-SEP-11,26-SEP-11,Aika,,en,67.70.41.215,william.kyle@sympatico.ca,13410408,000000120143915,5,4,,4
259067,28-SEP-11,27-SEP-11,Mohammed shafeeq,,en,74.12.51.195,dmc013@sympatico.ca,13414450,000000120166478,4,4,,5
259068,28-SEP-11,27-SEP-11,Joanne,,en,65.93.110.4,amiablekev@bell.net,13411606,000000120163205,2,1,"You don't want me to tell you because, i hace lost all respect for Bell and Bell Call centers.",1
259069,28-SEP-11,27-SEP-11,Kalyan,,en,70.26.243.41,maloneyb@sympatico.ca,13419392,000000120183196,4,4,my first attempt was on-line chat with someone i asked a simple question which he started me on a process that end up killing my internet connection and then i had to call bell services to get things fixed. ,3
259070,28-SEP-11,26-SEP-11,Aqeel,,en,69.157.126.107,wgiroux1@sympatico.ca,13410386,000000120150824,5,5,Not required. Experience was excellent.,5
259071,28-SEP-11,27-SEP-11,Addu,,en,70.54.70.181,dm5772@sympatico.ca,13414436,000000120183298,4,5,"It is hard to understand a person with a accent, I could not understand her every word so she had to re-peat her self. BUT she did good the problem I had it was resolved   ",5
259072,28-SEP-11,15-SEP-11,Alexandre-Hugo,,fr,70.48.141.88,johnnyconte@sympatico.ca,13267934,000000119894947,1,1,,2
259073,28-SEP-11,24-SEP-11,Melissa,,en,184.145.112.46,dgpeck@sympatico.ca,13381302,000000120120623,5,5,"Not much, Just needed to ask the write question.  At one location changed  from a PC to a Mac, while the other computer remains a PC.",4
259074,28-SEP-11,27-SEP-11,Henry,,en,184.144.104.176,joannaesch@sympatico.ca,13417478,000000120168363,5,5,not a thing ,5
259075,28-SEP-11,27-SEP-11,Karen,,en,70.55.51.188,balinan@sympatico.ca,13412096,000000120175982,4,4,Have agents in Canada not foreign countries with an echo on the line & accents often hard to understand,5
259076,28-SEP-11,27-SEP-11,Rodrigues,,en,70.29.45.243,kennp@sympatico.ca,13418190,000000120178159,4,4,,4
259077,28-SEP-11,26-SEP-11,Indhu,,en,69.157.23.206,dave.godin004@sympatico.ca,13398520,000000120133016,4,4,,4
259078,28-SEP-11,27-SEP-11,Osman,,fr,70.55.167.160,jdevost_007@sympatico.ca,13417080,000000120162889,5,5,(rien)  merci a OSMAN  ,5
259079,28-SEP-11,27-SEP-11,Hassiba,,fr,76.64.249.68,realtremblay027@sympatico.ca,13422196,000000120166835,2,1,solutionner le problème de visionnement des vidéos avec window 7,4
259080,28-SEP-11,27-SEP-11,Denis,,en,76.64.150.203,k.tourchin@sympatico.ca,13417962,000000120171715,5,5,,5
259536,28-SEP-11,27-SEP-11,Juan,,en,174.94.9.100,michael.west@sympatico.ca,13420070,000000120185043,5,4,I think he did all that he could do according to what I needed done.,5
259537,29-SEP-11,28-SEP-11,Nandhini,,en,184.148.187.64,bill.lawton@sympatico.ca,13426828,000000120186357,3,1,"don't tell me i have to be transferred to another one of your departments after a five minute conversation !

all i wanted was to be removed from your never-ending marketing e-mails requesting that i buy more ""personal vault"" storage space, nandhini should have been able to get that done for me !!!",2
259538,29-SEP-11,28-SEP-11,Eric,,en,184.151.63.241,cndteck@sympatico.ca,13427784,000000120210832,1,1,Finish the call and not hang up on me while I'm on hold!,1
259539,29-SEP-11,28-SEP-11,Alun,,en,70.50.109.166,fredjtaylor@sympatico.ca,13429596,000000120202237,5,4,,5
259540,29-SEP-11,28-SEP-11,Shannon,,en,70.54.91.94,bgraham11@sympatico.ca,13426788,000000120200940,3,1,"I have been unhappy with our internet service for over a year.  The problem I've been told is the wiring in our neighbourhood was put in the late 60's and cannot handle the internet volume of the neighbourhood.  Last September I had a Bell Supervisor promise that fibre was beening installed and that by Christmas our service would vastly improve.  The fibre was installed down the next street, but as far as I know still hsn't been hooked up and new wires haven't been run to our homes.  download sometimes is up to 3.2 and up load is .46 on good days, but is often slower.  Sympatico web site often freezes for minutes at a time.  Very frustrating.  I'm seriously thinking of switching to Rogers, but will delay if Bell will give me a date that everything will be working.  No one knows.  I keep getting transfered.  for a communications company you don't communicate very well.  Many of my neighbours are also getting fed up, so you could be facing a mass switch.  rogers keeps sending me all types of deals for phone, internet, TV etc.   I've been paying for speed and reliability I'm not getting.   Lady gave me a discount, but I feel that I've already paid for speed and service I haven't recieved.   You are about to lose a long time client if I don't get answers soon.",1
259541,29-SEP-11,28-SEP-11,Kathy,,en,174.112.22.20,derek.dancy@sympatico.ca,13428488,000000120191989,1,1,Get it right the first time,1
259542,29-SEP-11,28-SEP-11,Elijah,,fr,70.26.32.115,rossanav@sympatico.ca,13436540,000000120209328,4,,j'attends un appel du technicien pour determiner si le probleme a ete resolu.  ,4
259543,29-SEP-11,28-SEP-11,Rajesh,,en,64.229.178.240,askwith.associates@sympatico.ca,13426388,000000120203977,4,4,Nothing,4
259544,29-SEP-11,28-SEP-11,Sabha,,en,207.219.69.222,lewiskevin@sympatico.ca,13432734,000000120204302,5,5,,4
259545,29-SEP-11,27-SEP-11,Mohamed Nidhal,,fr,174.89.167.62,beaudry.johanne@sympatico.ca,13412200,000000120163182,4,4,,4
259546,29-SEP-11,20-SEP-11,Sam,,en,70.49.176.160,kp.kane@sympatico.ca,13329802,000000120017613,1,1,"Send the bloody technician to fix our service as promised.  Sam arranged it, but the tech did not show even though I called that night to confirm.  The lack of service is digusting.  We are looking to switch to Rogers.",1
259547,29-SEP-11,28-SEP-11,Ali,,en,64.229.86.24,joanl@sympatico.ca,13431552,000000120192848,4,4,,5
259548,29-SEP-11,28-SEP-11,Wissem,,fr,184.144.171.52,mboud@sympatico.ca,13433860,000000120192873,4,4,,5
259549,29-SEP-11,28-SEP-11,Jamel,,fr,76.65.136.153,shedouk@sympatico.ca,13437166,000000120209089,5,5,rien de mieux,5
259550,29-SEP-11,28-SEP-11,Donna,,en,174.117.104.206,rosanne.musina091@sympatico.ca,13436514,000000120191401,2,2,"I have taken out insurance on a phone and it is only 8 months old and I feel that they should have just given me another phone instead of trying all these options that won't resolve the problem in the end.  I realize it is no the tech, but Bell's policies and I am very fed up with Bell at this time.
",2
259551,29-SEP-11,28-SEP-11,Gattu,,en,64.231.52.147,diane.cottage@sympatico.ca,13428566,000000120201153,4,4,,5
259552,29-SEP-11,28-SEP-11,Ahmed,,en,174.95.17.221,camontgomery@sympatico.ca,13427248,000000120201505,3,4,,2
259553,29-SEP-11,25-SEP-11,Ashok,,en,64.231.141.12,wirschick@sympatico.ca,13394882,000000120129143,5,4,,4
259554,29-SEP-11,28-SEP-11,Roy,,en,70.52.188.135,cchambers@sympatico.ca,13427420,000000120197219,5,5,"stop saying, 'i can definitely help yuo' before yuo hear my question.",5
259555,29-SEP-11,28-SEP-11,Steph,,en,70.51.169.127,dab.brown@sympatico.ca,13428054,000000120189191,5,5,"Call was regarding interruption of DSL service - cause was a major cable break by a road contractor. I commend Bell for having a message on the Internet Tech/Mtce line advising of problem when calls were made - MUCH BETTER THAN THE BELL TELCO MTCE Dept whose (india) reps did not even know there was a major outtage problem and kept taking Dispatch-to-Residence tickets for 3 days!! Impossible to speak with anyone with responsibility on the Voice side of the business - as a retired Bell Manager I am apalled by this level of Voice service, but KUDOS to the Internet side of the Business!!  ",5
259556,29-SEP-11,28-SEP-11,Shalini,,en,70.24.19.8,k4k@sympatico.ca,13432032,000000120193245,2,1,,2
259557,29-SEP-11,28-SEP-11,Jamel,,fr,64.228.243.176,dlarosed@sympatico.ca,13428638,000000120207973,3,1,"Premierement il sembalit surpris de mon appel qui pourtant provenait de votre service automatisé .... ensuite, il semblerait que j'avais mal compris ma date  de rendez-vous fixé pour corriger mon probleme de connexion",3
259558,29-SEP-11,29-SEP-11,Ahmed Khalil,,fr,70.30.255.49,huguette.vachon@sympatico.ca,13430578,000000120211674,5,5,"Ahmed a été parfait. Très courtois, très agréable, a trouvé très rapidement la solution. C'était ma meilleure expérience avec un de vos conseiller. Bravo à Ahmed!",5
259559,29-SEP-11,28-SEP-11,Ghislain,,fr,67.70.101.85,gastonmartel@sympatico.ca,13429736,000000120199734,5,4,,4
259560,29-SEP-11,28-SEP-11,Methil,,en,65.95.161.164,deaken@sympatico.ca,13428384,000000120187511,5,5,,4
259561,29-SEP-11,26-SEP-11,Marc,,en,76.66.88.246,christopherpiper@sympatico.ca,13397934,000000120154996,5,5,nothing,5
259562,29-SEP-11,26-SEP-11,Dawood,,en,76.66.88.246,christopherpiper@sympatico.ca,13397936,000000120154088,5,5,,5
259563,29-SEP-11,24-SEP-11,Edward,,en,67.71.84.118,ac-cheng@sympatico.ca,13379346,000000120106777,5,5,,5
259564,29-SEP-11,28-SEP-11,Sarah,,en,174.89.242.225,alearch@sympatico.ca,13425932,000000120199131,5,5,,5
259565,29-SEP-11,28-SEP-11,Budala,,en,64.231.48.9,adecarlo@sympatico.ca,13425714,000000120208116,5,5,,4
260025,26-SEP-11,18-SEP-11,Romy,,en,174.88.180.117,emmanuel.benetos@sympatico.ca,13299776,000000119966624,1,1,Listen to my problem and not hang up on me.,1
260026,26-SEP-11,24-SEP-11,Andy,,en,174.92.72.233,jcchretien@bell.net,13383080,000000120107838,4,5,nothing,5
260027,26-SEP-11,23-SEP-11,Oscar,,en,67.69.129.114,jenn.mill@sympatico.ca,13371878,000000120100827,2,4,He didn't explain why I had to reset my modem to factory settings.  The result was that I had to go and buy a cable before my Internet could be restored.  I called about wi-fi for my iphone,3
260028,26-SEP-11,23-SEP-11,Jason,,en,74.198.87.96,vilnis.jerva@sympatico.ca,13378484,000000120082643,4,4,"I cancelled my Sympatico. No effort was made to find out why. No interest was shown in what I was doing to replace my Sympatico. This was in line with what I have come to expect from Bell - lower the service, raise the price. Because of where I live my internet choices are limited to dial-up, for which you have doubled my cost in the last 6 months while slowing down the already slow service to an unacceptable level even for me. The alternate choice for me is wireless hub. I was all set to go with Bell and had called your service to get me started but your representative became arrogant and argumentative so I had to hang up. Second chance was at the Bell store in Goderich where I still had every intention of staying with Bell but the girl (possibly manager) at the counter was even more contentious than my phone contact. I am certain that she will have a most successful career with Bell as she certainly has the Bell attitude down pat.
The net result is that I walked across the mall hallway to Rogers where I was treated cordially and in a civil fashion. Incidentally the other couple picking up their cell phone at Rogers had also come in expecting to deal with Bell, were disappointed and had crossed the hall. In retrospect my interaction with Jason was the best and smoothest that I have experienced with Bell in months.",1
260029,26-SEP-11,25-SEP-11,Edgardo,,en,70.31.43.126,jadedone@sympatico.ca,13391028,000000120128860,5,5,,5
260030,26-SEP-11,25-SEP-11,Julio,,en,70.54.125.143,lwyles@bell.net,13392112,000000120129908,5,5,you did it all! I couldn't be more satisfied with your service.,5
260031,26-SEP-11,23-SEP-11,Stephanie,,en,76.64.160.58,mbfrankcom@bell.net,13374294,000000120087761,4,1,quit raising the price.,1
260032,26-SEP-11,24-SEP-11,Alex,,en,174.88.76.71,haduff@bell.net,13382522,000000120120230,1,1,Changing policies and not notifying customers is completely unacceptable.,1
260033,26-SEP-11,25-SEP-11,Jessica,,en,70.30.145.236,debra.maxwell@sympatico.ca,13389828,000000120129071,2,1,I had to phone again to get problem resolved.My experience on Monday was much better.,3
260034,26-SEP-11,25-SEP-11,Mukesh,,en,70.27.12.173,cindy_stevens@bell.net,13389492,000000120121557,4,4,My problems were resolved in a timely and courteous manner.  Good job by representative.,5
260035,26-SEP-11,24-SEP-11,Abir,,fr,64.228.86.35,j.letendre@sympatico.ca,13382892,000000120105740,3,2,"Ça n'a rien à voir avec le conseiller. J'ai 3 services de Bell (téléphone, Internet, Tv). Je demande un déménagement de services, pour le 30 septembre. Vers le 30 août je fais les démarches pour changer la date au 24 septembre. Le 24 septembre on m'informe que le changement n'a été demandé que pour le téléphone. C'est complètement aberrant. ",
260036,26-SEP-11,17-SEP-11,Saliou,,fr,69.159.182.39,gbouchard007@sympatico.ca,13291092,000000119947135,5,4,"avoir repondu la premiere fois sans que je sois obliger de refaire la demande,vais savoir si cela a ete execute au prochain facture",4
260037,27-SEP-11,26-SEP-11,Emely,,en,70.26.5.172,andy.macdonald99@sympatico.ca,13396100,000000120135983,5,5,Nothing,5
260038,27-SEP-11,26-SEP-11,Nora,,en,65.92.43.93,rickleigh@sympatico.ca,13407534,000000120137469,4,2,"Easier access to representative - fewer 
automated choices.  It was like a labyrinth 
getting to talk to a real person.",3
260039,27-SEP-11,26-SEP-11,Priya,,en,70.30.18.54,djmills@bell.net,13398948,000000120148487,3,2,Fixed the problem.,3
260040,27-SEP-11,26-SEP-11,Andrea,,en,184.148.129.98,jg.withers@sympatico.ca,13402036,000000120158456,5,5,,4
260041,27-SEP-11,26-SEP-11,Madhan,,en,69.157.42.206,randdh@bell.net,13407174,000000120138863,5,5,Madhan was very helpful. I cannot think of anything that could have been done better. Madhan was very courteous and helpful in resolving my concern.,5
260042,27-SEP-11,20-SEP-11,Hamza,,fr,67.68.183.51,roper@bell.net,13334342,000000120025000,4,4,,4
260043,28-SEP-11,26-SEP-11,Abdelalim,,fr,70.31.236.155,adrien.dumais@sympatico.ca,13395556,000000120144259,4,3,"Deouis une longue période on m'a fait payer internet pour un service haute performante mais on avait modifié sans que je le sache le nombre de Mps ""vitesse"". Comment puis-je encore avoir confiance en Bell.

Lundi j'ai été bien servi par les 3 personnes à qui j'ai parlé, mai j'ai encore du consacrer beaucoup de temps à ma connaissance probablement plus d'une heure,. 
Depuis plus d'un an même si on m'avait  dit en boutique Bell Mobilité que je pouvais avoir une facture unique, Bell Mobilité ne me l'accordait pas car supposémment le téléphone résidentiel n'était pas à mon nom, pourtant lundi on m'a dit que j'étais co-usagère et que je pouvais avoir ce droit. Au cours de la dernière année j'ai bien du passer
quelques heures au téléphone et en boutique pour essayer de régler ce problème. Là je me croise les doigts en espérant que cela va se faire.

Les comptes de Bell arrivent toujours par la poste avec plus de 15 jours de retard( date de facturation) vos représentants disent que ça déoend des postes.....bizarre pour tous les autres fournisseurs de service je n'ai pas ce problème, et je vis aussi ce retard avec les comptes que vous envoyez chez mon employeur....",1
260044,28-SEP-11,27-SEP-11,Jhon,,en,174.89.59.11,ginasc@bell.net,13415872,000000120177272,5,4,THE ON LINE CHAT I HAD WITH ANOTHER REP MINUTES PREV WAS TERREBLE....,4
260045,28-SEP-11,26-SEP-11,Arun,,en,184.144.48.230,rbarriage@sympatico.ca,13407246,000000120156796,4,5,buried the line deeper so it won't get disturbed again,4
260046,27-SEP-11,21-SEP-11,Armando,,en,174.95.200.59,durrant_1@sympatico.ca,13341450,000000120033106,5,5,Absolutely nothing.  I had exceptionally great service.  Thank you.,5
260047,27-SEP-11,26-SEP-11,Moncef,,fr,67.68.149.163,gisele24@sympatico.ca,13400580,000000120144027,3,3,Si le sondage regarde le dernier conseiller oui je suis satisfaite mais celui qui me disait  que le plan serait appliqué le 24-09 je ne veux rien savoir de lui.,
260048,27-SEP-11,26-SEP-11,Jessica,,en,184.148.174.22,john183@sympatico.ca,13402398,000000120148443,5,5,"Not a thing. The technician, Vlad, was very polite and really knew his stuff.",5
260049,27-SEP-11,26-SEP-11,Kumar,,en,70.29.232.150,jam_m@sympatico.ca,13401628,000000120157450,5,5,,5
260050,27-SEP-11,26-SEP-11,Vijay,,en,70.24.161.14,bill.fleming@sympatico.ca,13396932,000000120132827,5,5,,5
260051,27-SEP-11,26-SEP-11,Eya,,fr,174.95.185.40,brazeau404@sympatico.ca,13397136,000000120132731,5,5,S/O,5
258574,27-SEP-11,26-SEP-11,Dorothy,,en,70.48.1.100,foleylc@sympatico.ca,13399976,000000120152571,5,5,"The trouble with calling Bell is that you always have to know the right questions to ask.

Yesterday, after much discussion of packages and rates it was determined that with a 'Performance"" Internet package + Bell phone service, I could get a bundling discount.  I did not want to change my plan, so the call ended.

Today, I was thinking, wait, can I get the bundling discount with only 2 services!!?  You see in June of 2010, the bundling for 3 services was stopped by Bell on my bill because it apparently was a limited time offer. I should say that I noticed the absence of the discount in June.  It apparently had been removed some months before.  At that time, I stopped getting my TV services from Bell simply because of this fact. But thank you, because you actually saved me $1100 since my cancellation.  $1100 that I did not pay Bell Canada. 

Today, I called Bell, and explained the situation, and was told that I could once again get the bundling discount for only the 2 services.

The billing used by Bell is ridiculous.  I, along with many others feel that Bell nickles & dimes us to death, and that we must carefully check each and every bill for minute unexpected changes.  That is why we noticed that, in very small print, our modem rental is increasing 25% soon.  My wages have not increased 25% in 15 years! To boot, my husband has recently lost his job...unemployed for the first time in 30 years.  Times are tough, and as long as Bell continues with drastic rate increases, we will continue to search for an alternative.
It is unfortunate, but Bell Canada is known as one of the most mistrusted companies.  I really suspect that you don't care though.  Just like you didn't care about losing my TV business last year.
On a positive note...glad to see that ""Emily"" is not longer being used.  The customer reps try very hard, and are very pleasant.",1
258575,27-SEP-11,26-SEP-11,Nebgha,,en,184.147.168.112,jacques.desrosiers@sympatico.ca,13401586,000000120144634,2,1,"First if a customer says he/she did not receive a modem via purolator YOU should hunt down the package, it is not the customer's responsibility to contact purolator to get the return number because it was addressed improperly.

Second, how come you mail things to your customers you don't have their address on file. The modem was mailed to me but without a Unit number, I really would be surprised to find out that I am the only person living in a Townhouse Unit. As well, since I do get bills monthly at this same address I fail to understand how come you did not address this package correctly

THird, I called a second time (this September 26th, was my third call) only to be told another one (modem) was being shipped on the 14th of September, still not here and that is why I called back on the 26th, and here we are at the end of the day on the 27th and I still don't have a modem, 

I am more than disappointed with the service I have received from you guys.

Call me anytime to discuss this if you can find my phone number, it is right next to my address on the monthly bill you so eagerly send me.",1
258576,27-SEP-11,24-SEP-11,Rym,,fr,174.88.121.237,b.ndubord@bell.net,13379948,000000120112731,5,5,,4
258577,27-SEP-11,25-SEP-11,Methil,,en,180.151.86.249,christybobwalker@bell.net,13389478,000000120127138,2,2,,1
258578,27-SEP-11,25-SEP-11,Maryssa,,en,69.159.75.85,mjfriends@sympatico.ca,13392702,000000120126667,1,1,"speaking with Canadian reps would help
- on several occasions over the past two months I asked for help.  First time I was on line with operator for THREE HOURS ... unacceptable ... I was in tears, from frustration.
Most recent assistance from Nora in S.America she had to work for almost 3 hours to recover 1400 e-mails not down loaded ... she was certain they were all new ... turned out 1350 e-mails never left my system beginning 3 + months ago.
I was told the one of the problems is technical ... the speed was running at 2.4 G instead of between 5 and 6.  She thought it was all corrected and asked me to hold for billing dept. to secure a refund.  Once connected ... the young man insisted he could not hear me speaking ... I am beginning to think he was having fun with his co-workers at my expense ... by having me speak louder and louder.  Annoyed??? you bet!!! Am I looking elsewhere for another server?? Yes, we are. Seriously ... we are ... The rep, Nora appeared quite serious about her job ... and was courteous and pleasant.  She initially wanted me to remain on the line ... saying she would need 15 minutes ... I finally asked if she could work on my computer and phone me in 15 minutes, which she did ... several times then she said she preferred to have me leave the line open. I did that ... placed her on speaker phone and worked near by so I was available to answer questions or assist at my end.
I missed two important phonecalls over a two hour period.
My e-mails are still not working properly.
I have no confidence that the deleted 1,000 plus have left my machine ... There is no indication where they are.
I am not disappointed with Nora ... I am thoroughly disappointed with the 'out of country' rep who tried to assist me two months ago to simply help me log in to my e-mail site because I did not have my password with me ...
He kept me there ... using a relatives pc ... for three hours.  No excuse for that.  He also asked me to fill in the questionaire ... and stayed in the chat box watching while I began to fill it in ... Of coarse I checked that he did a good job.  Did I feel that way ... NO, I did not.  What should have been a simple job ... resetting a new password ... took THREE HOURS.
iF i AM REPEATING MYSELF ... good!!
This kind of thing has been going on for months.
I had better see a credit on our Bell bill or you will have seen the last of our business .... which - by the way Bell has had for 40 years.
",1
258579,27-SEP-11,26-SEP-11,Youssef,,en,174.92.97.108,jmcmiville@sympatico.ca,13402226,000000120157151,5,5,,4
258580,27-SEP-11,26-SEP-11,Mouna,,fr,70.30.185.88,sab69@sympatico.ca,13408144,000000120138587,5,5,rien,5
258581,27-SEP-11,16-AUG-11,Ivan,,en,69.156.62.164,ggaboury@bell.net,12915739,000000119224835,3,2,"This was my third call to resolve the same problem, never previously resolved permanently.",2
258582,27-SEP-11,26-SEP-11,Patricia,,en,65.93.91.199,badl@sympatico.ca,13396560,000000120158199,3,2,not talk to 3 different people and have to explain myself 3 times about the same thing,3
258583,27-SEP-11,22-SEP-11,Andrea,,en,76.64.201.150,lujessco@sympatico.ca,13359802,000000120066194,5,5,well done!!,5
258584,27-SEP-11,26-SEP-11,Estephania,,en,74.15.207.47,williamperera@sympatico.ca,13410416,000000120133112,5,5,NOTHING,5
258585,27-SEP-11,26-SEP-11,Devin,,en,67.70.2.187,blingon@sympatico.ca,13397010,000000120152545,4,4,told us about the one time fee right at the start,4
258586,27-SEP-11,26-SEP-11,Mohammed,,en,70.31.41.240,bikesnbooks@bell.net,13396926,000000120153691,1,1,have staff who speak proper english.,1
258587,27-SEP-11,23-SEP-11,Loyda,,en,50.101.91.136,loriwheeler@sympatico.ca,13373542,000000120094360,3,3,turn my internet back on faster,4
259081,28-SEP-11,27-SEP-11,Murali,,en,70.48.74.212,prilly@sympatico.ca,13406948,000000120159901,5,5,,5
259082,28-SEP-11,27-SEP-11,Nejib,,fr,76.68.182.63,pascale.vigneau@sympatico.ca,13421314,000000120161580,4,4,,3
259083,28-SEP-11,26-SEP-11,Grace,,en,74.12.136.117,mtr1@sympatico.ca,13405632,000000120137999,5,5,"
the agent , Grace, was patient, knowledgeable, courteous and very helpful - you need more like her",5
259084,28-SEP-11,27-SEP-11,Benazir,,en,70.31.12.95,paulcomper@sympatico.ca,13421420,000000120181172,2,2,"Agent identified the problem as a faulty power pack, didn't seem interested in hearing anything else, ordered me a new power pack and 5 seconds after I hung up everything was working normally again. ",2
259085,28-SEP-11,27-SEP-11,Rod,,en,184.145.106.17,ron.aitken@sympatico.ca,13422602,000000120162750,5,4,,3
259086,28-SEP-11,27-SEP-11,Juan,,en,67.68.39.127,richard.rivette@sympatico.ca,13422356,000000120183929,5,5,All went well thank you for assistance with internet issue ,4
259087,28-SEP-11,27-SEP-11,Zouhair,,fr,70.49.67.198,thibault_11@sympatico.ca,13424242,000000120171351,4,4,,3
259088,28-SEP-11,27-SEP-11,Mejid,,fr,70.49.67.198,thibault_11@sympatico.ca,13424240,000000120180043,1,1,mieux me renseigner et d'une façon plus respectueuse,2
259089,28-SEP-11,27-SEP-11,Roy,,fr,74.12.247.56,mgagnon015@sympatico.ca,13420028,000000120175724,5,5,"C'est ma meilleure expérience de ma vie avec votre entreprise. 
Continuez et peut-être reviendrons-nous avec vous pour tous nos services.
Merci",4
259090,28-SEP-11,26-SEP-11,Radhia,,fr,174.91.226.44,H.AZER@sympatico.ca,13395192,000000120143223,5,5,,4
259091,28-SEP-11,27-SEP-11,Basho,,fr,72.165.239.20,catmarc@sympatico.ca,13413014,000000120184509,5,5,rien,5
259092,28-SEP-11,27-SEP-11,Dheeraj,,en,70.27.53.220,suefields25@sympatico.ca,13423824,000000120183968,4,5,"Hard to hear his voice, but he was very patient.",5
259093,28-SEP-11,27-SEP-11,Med Wassim,,fr,70.29.152.243,lanjac01@sympatico.ca,13418494,000000120185197,,1,"Depuis un mois et demi plusieurs techniciens sont venu à la maison, pour vérifier mon installation.
Le problème il n'est pas dans la maison c'est la (drop) qui est concernée mais personne n'y a touché encore, peut-être cette après-midi.",
259094,28-SEP-11,27-SEP-11,Carmen,,en,69.158.36.140,f.treischl@sympatico.ca,13415134,000000120170566,5,5,"I had made two email requests for assistance (one from the Bell.ca website & the other using an email address that was on an email sent by S. Bickley, Senior VP, Residential Services). Neither email request was answered by Bell. I had also entered into an online support chat with Bell. The representative was going to put me through a detailed solution to correct my problem which turned out to be a turned off wireless switch on my laptop (entirely my fault). The error was immediately diagnosed and corrected by telephone support representative, much to my delight and satisfaction.",3
259095,28-SEP-11,19-SEP-11,Gabriel,,en,208.124.224.196,gavriluta@sympatico.ca,13310840,000000119991850,1,1,"Fire the superior management, 
Their have poor education, poor knowledge of user issues

From any marketing perspective none of 4 Ps of marketing principles does not apply to Sympatico strategy.

Im ashamed that for 7 years I pay service to a company with such a poor educated personnel.

",1
259096,28-SEP-11,07-MAR-09,Merilee,,en,208.124.224.196,gavriluta@sympatico.ca,5505559,000000096865072,1,1,"Fire the superior management, 
Train them to listen to customers!!!!
",1
259097,28-SEP-11,27-SEP-11,Michael,,en,74.12.24.222,pearletteca@sympatico.ca,13421476,000000120165866,5,5,none,5
259098,28-SEP-11,27-SEP-11,Keith,,fr,65.92.211.70,denis-gilbert@bell.net,13414166,000000120183574,5,5,rien tout etais parfait.,5
259099,28-SEP-11,27-SEP-11,Brad,,en,65.95.8.96,lornefeick@sympatico.ca,13419000,000000120166416,4,4,,5
259100,28-SEP-11,26-SEP-11,Manel,,fr,76.67.86.104,serlou1@sympatico.ca,13408524,000000120151302,5,4,,5
259101,28-SEP-11,27-SEP-11,Divya,,en,76.69.153.209,boflaherty@sympatico.ca,13412540,000000120182345,4,4,,5
259102,28-SEP-11,27-SEP-11,Mahesh,,en,70.26.65.158,ramdin7@bell.net,13422042,000000120182035,4,4,"6 months ago I was not satisfied with Bell loyalty service. Your rep. refused to compromise with me to renew my service after 2 yrs. with Bell who initially convinced me to change from Rogers to Bell. I am a  retiree and live on a pension and therefore I cannot afford the increase for the same services I am getting. But this time around, I was very pleased with your customer service who was very kind to accommodate my inconvenience I experienced lately when my computer and television services were disrupted.",4
259103,29-SEP-11,29-SEP-11,Krishnan,,en,70.50.20.253,capsalesmarketing@sympatico.ca,13427280,000000120211337,5,4,"Nothing, everything was accomplished",5
259104,29-SEP-11,28-SEP-11,Sharadha,,en,174.88.89.223,t.cassidy@sympatico.ca,13437884,000000120186238,4,5,,4
259105,29-SEP-11,28-SEP-11,Jean,,en,69.157.63.208,ianbignell@sympatico.ca,13430632,000000120205298,5,4,,5
259106,29-SEP-11,17-SEP-11,Sam,,en,70.50.67.203,mbaumann@sympatico.ca,13293866,000000119955546,3,3,Technician needs to be trained to be courteous and have the ability to solve the problem on the call. I didnt know if my problem was solved until the next day. I still do not know what the problem was and was without one mail account for a day. No one could explain what the issue was. I think bell had a problem and was trying to cover this up. ,3
259107,29-SEP-11,28-SEP-11,Mohd,,en,67.68.204.174,hwjstewart@sympatico.ca,13430606,000000120203543,3,2,"The individual was fine, but he said there was nothing he could do about the fact that my email was not being reliable diverted to my personal email address.  He said he would refer the matter to his superior. He said that this was a problem that was being worked on and that might be fixed within the next several days. Bell that this was a general problem and thus missed many messages before I discovered what was happening.  The situation is unreliable and disruptive.  ",
259108,29-SEP-11,28-SEP-11,Jose,,en,64.229.154.243,yrodrigues@sympatico.ca,13439038,000000120206908,5,5,Not much!!,5
259109,29-SEP-11,28-SEP-11,John,,en,76.65.166.152,dowusu@sympatico.ca,13428816,000000120210192,4,4,,5
259110,29-SEP-11,28-SEP-11,Ronald,,en,76.67.121.249,jfroggette@bell.net,13431351,000000120203218,5,5,everything was perfect with ronald  help he deserve a raise...great  worker..,5
259111,29-SEP-11,28-SEP-11,Mariela,,en,174.93.88.65,laurie.haines@sympatico.ca,13432614,000000120195318,5,4,N/A,5
259112,29-SEP-11,28-SEP-11,Rajni,,en,74.15.37.77,susan197@sympatico.ca,13437790,000000120208418,3,4,give instructions a little more slowly and clearly - for example - when asked to click/select start on the screen - it would be a good idea to indicate where on the screen it is - bottom right etc.,4
259113,29-SEP-11,26-SEP-11,Matthew,,en,65.92.204.23,hbobczynski@sympatico.ca,13400982,000000120159249,4,4,,5
259566,27-SEP-11,26-SEP-11,Temsu,,en,70.53.100.189,david.ramsay2@sympatico.ca,13398554,000000120155838,2,2,"My Internet service was down and I called tecnnical support. All I wanted to know was, ""is Bell system down in my area"", but rather than just a ""yes"" or ""no"", I had to endure a barrage of questions.  It seemed as if the Bell representative didn't even know where Hamilton is located.  So, when I was put on hold, I finally just hung up.  I know that if is advantageous to YOU to outsource, but it's very, very frustrating for the customer to be talkiing to someone in another country about an issue that relates to my area.  I tried calling the French number, only to be redirected to the other country. I would rather pay a little extra on my phone, Internet bill and be able to reach a call centre in Canada.  Anyway, I often think of leaving Bell whom I have been with all my life.  Time will tell.",3
259567,27-SEP-11,26-SEP-11,Mary-Jane,,fr,74.12.169.221,rgaudelli@sympatico.ca,13407436,000000120134319,5,,Mes comptes sont toujours existants lorsque je valide dans mon compte MonBell. Mais Mary-Jane a été tres professionelle.,5
259568,27-SEP-11,26-SEP-11,Alfredo,,en,174.91.48.98,gat@sympatico.ca,13400298,000000120158643,1,1,"sympatico had blocked my email. how dare someone do this without calling me first. i spoke to 2 people who couldn't do anything. i asked to have it unblocked as i was still working, and nothing could be done. that is ridiculous! someone should have been available to see there was no problem and unblocked me. i'm now looking to make a change.",1
259569,27-SEP-11,26-SEP-11,Jose,,en,184.145.208.212,randycohen@sympatico.ca,13407184,000000120148704,5,4,,2
259570,27-SEP-11,26-SEP-11,Carlos,,en,70.26.45.197,jffoley@sympatico.ca,13402028,000000120152362,3,3,I have called bell numerous tims about this problemand still this am  again it took 20minutes to get into     the web page and modem lights  to come on ????,3
259571,27-SEP-11,21-SEP-11,Mohamed Amine,,fr,69.157.179.199,eve_maurice@sympatico.ca,13341778,000000120042592,4,4,,5
259572,27-SEP-11,26-SEP-11,Mohamed Amine,,fr,174.93.148.230,fpilon@bell.net,13400010,000000120156321,4,5,"il aurait ecoute plus apres 10 minutes il a resolu mon probleme  tout ce qu'il avait a me dire c,est que le code de securite etait sur le cote du modem",5
259573,27-SEP-11,07-AUG-11,Niyaz,,en,65.94.204.155,may.chiu@sympatico.ca,12833711,000000119006543,1,1,"They did not help at all, and was rude ",1
259574,27-SEP-11,26-SEP-11,Samia,,fr,69.156.215.228,serlapointe@sympatico.ca,13408522,000000120150581,3,4,,3
259575,27-SEP-11,22-SEP-11,Sondes,,fr,67.68.148.57,moniquesimond@sympatico.ca,13361040,000000120070060,4,1,"Vous n'auriez rien pu faire car par inadvertance, le wi-fi n'était pas activé.",5
259576,27-SEP-11,22-SEP-11,Khaled,,fr,70.48.95.174,audioson@sympatico.ca,13352922,000000120055372,4,4,,4
259577,27-SEP-11,24-SEP-11,Ali,,en,50.101.220.236,cthwaites@bell.net,13380934,000000120119488,5,1,Get rid of bell.net on my emails!!!!!,1
259578,27-SEP-11,26-SEP-11,Catherine,,en,76.68.107.116,mpfernandes@sympatico.ca,13405566,000000120139779,1,1,"were very unprofessional hanged up on me..did not resolve my issue its been 1...week bell security app not working.. what is going on..spoke with this supervisior from india...Khana  376735..I have been a long term loyal customer...my system has been compromised , did not block malware..was not configured properly by tech person, last week tech person remobed bell sec. app now it can't be installed. can't surf the net without this virus appearing..why can't someone from they called it test centre call me  I have bben waiting 1 ...fuck..no email ..no voice mail..can't they send me a email to tell me when they will call..what kind've of..service is this..I want my security issued resolved today..not 4 days from now today....",
259579,27-SEP-11,23-SEP-11,Pascal,,en,74.15.253.25,longinvinc@sympatico.ca,13373524,000000120102911,3,3,,3
259580,27-SEP-11,26-SEP-11,Chelsey,,en,184.146.120.95,tomdonovan@sympatico.ca,13409790,000000120154245,5,5,,5
259581,27-SEP-11,26-SEP-11,Xenia,,en,76.66.84.56,pkudrick@sympatico.ca,13406802,000000120155422,5,5,nothing,5
259582,27-SEP-11,26-SEP-11,Med Ali,,fr,70.29.249.85,gschwindf@sympatico.ca,13400786,000000120157022,4,5,,4
259583,27-SEP-11,27-SEP-11,Deepak,,en,70.50.114.175,labidos@sympatico.ca,13403400,000000120160020,3,2,I was not happy that I could not get online until morning. If sympatico was down I would have liked to hear that was the problem and not that possibly it was my line.,3
259584,27-SEP-11,26-SEP-11,Hakim,,en,216.191.154.114,theodoropoulos@sympatico.ca,13409616,000000120152442,1,1,help me with my question regarding the 2wire router instead of telling me to use google and search for an answer  ,3
259585,27-SEP-11,26-SEP-11,Mohamed,,fr,76.69.172.77,rvezina1@bell.net,13408046,000000120138503,5,5,"BONJOUR M. MOHAMED vous avez étét d'une gentiellesse et d'une politesse et d'une très grande connaissance vous m'avez aidé grandement à l'améloration de mon travail et `al vitesse de mon ordinateur merci pour tout et Gros Merci à BELL richardvezina rvezina
1@bell.net",5
259586,27-SEP-11,20-SEP-11,Cathrine,,en,69.42.184.62,trishwatt@sympatico.ca,13336494,000000119999500,4,4,sound quality was poor at times during the call.,4
259587,27-SEP-11,26-SEP-11,Christianne,,en,65.93.52.251,mukherjik@sympatico.ca,13405640,000000120149589,4,4,Better explanation of details of optic fibre7 option.,3
259588,27-SEP-11,21-SEP-11,Keith,,fr,70.53.190.159,sdavirro@sympatico.ca,13349508,000000120046533,4,2,"Transférer mes mails (j'utilise out-look) fur à mesure, sur mon cell. androide.",3
259589,27-SEP-11,25-SEP-11,Aroua,,fr,174.88.246.184,langevin.michel@sympatico.ca,13391804,000000120122892,3,4,,5
259590,27-SEP-11,26-SEP-11,Reginald,,fr,76.64.241.213,veroghis@sympatico.ca,13410096,000000120141071,5,5,,5
259591,27-SEP-11,26-SEP-11,Jill,,en,76.69.64.193,gdyke@sympatico.ca,13400338,000000120136166,2,1,Allow me to be able to send outgoing email.,1
259592,27-SEP-11,24-SEP-11,Priyanka,,en,70.29.245.199,amy.king@sympatico.ca,13379596,000000120109374,5,5,"Nothing - your rep was very efficient, and I could not have asked for better service. ",5
259593,27-SEP-11,26-SEP-11,Mehdi,,fr,74.12.228.230,desgagnehanri@sympatico.ca,13398766,000000120147823,5,4,,5
259594,27-SEP-11,26-SEP-11,Ahmed,,en,76.66.162.95,hjgreen@bell.net,13401112,000000120147500,3,3,"Not to sound racist, but I did have a very difficult time with the technition's accent,I had to get him to repeat things very often, but i do admire his patience.",3
259595,27-SEP-11,23-SEP-11,Visakan,,en,69.157.21.33,hesham.seoud@sympatico.ca,13371084,000000120088095,5,5,,5
259596,27-SEP-11,26-SEP-11,Karishma,,en,74.14.157.188,catherinelogan3@sympatico.ca,13397606,000000120136953,4,4,,4
259597,27-SEP-11,26-SEP-11,Malek,,fr,184.148.251.27,ayquintin@sympatico.ca,13396466,000000120153568,4,4,,5
259598,27-SEP-11,24-SEP-11,Rym,,fr,70.55.54.25,suzannelaverdure@sympatico.ca,13387388,000000120105752,3,5,la conseillière semblait pressée ,3
259599,27-SEP-11,26-SEP-11,Matthew,,en,76.71.52.162,merryann@bell.net,13405054,000000120155154,5,4,,
259600,27-SEP-11,23-SEP-11,Denis,,en,50.101.151.171,creature.george@bell.net,13368520,000000120083917,5,5,,5
260052,27-SEP-11,26-SEP-11,Robert,,en,70.54.83.239,waylen@bell.net,13410310,000000120158942,5,5,nothing - i had solved what I called about - he was very helpful and patient with me,5
260053,27-SEP-11,26-SEP-11,Ritwik,,en,70.48.185.182,merleandjack@sympatico.ca,13405044,000000120136544,5,5,,5
260054,27-SEP-11,26-SEP-11,Tathiana,,en,174.88.136.246,duh1@bell.net,13399302,000000120146104,5,5,"nothing, my issue was resolved to my complete satisfaction",5
260055,27-SEP-11,26-SEP-11,Veerapuram,,en,76.68.93.224,therriengn@bell.net,13409636,000000120146446,3,3,i found them very hard to understand,2
260056,27-SEP-11,26-SEP-11,Shashank,,en,65.92.163.59,carolfel@sympatico.ca,13397538,000000120157240,5,5,"nothing everythiing was resolved, thank you",5
260057,27-SEP-11,26-SEP-11,Seshadri,,en,174.92.76.151,mlarchibald@sympatico.ca,13405406,000000120132767,4,2,,3
260058,27-SEP-11,26-SEP-11,Oscar,,en,70.50.220.64,cmowat@sympatico.ca,13398120,000000120144624,5,5,he was very polite & helpful.  quite an enjoyable call,5
260059,27-SEP-11,23-SEP-11,Mohamed Ali,,fr,50.100.135.97,paul.pilotte@bell.net,13375644,000000120083899,3,1,,5
260060,27-SEP-11,26-SEP-11,Ali,,en,65.92.215.67,alanvarney@bell.net,13395714,000000120148600,4,4,shortened the wait time.,5
260061,27-SEP-11,26-SEP-11,Deepthi,,en,64.231.2.153,jsfindlay@sympatico.ca,13402640,000000120144422,5,5,I was very satisfied with the resolution but to be honest very disappointed to realize I am paying for a service with up to 7mbps speed and have probably never ever reached half of that.  I have been having problems with renting movies online through iTunes due to the time it took to download.  I am actually feeling a little ripped off now since my internet is much faster.  I am frustrated I paid for 1 service with a certain download speed but received a different cheaper service.  This is not something that has happened recently it has been this way for some time.,3
260062,27-SEP-11,26-SEP-11,Jose,,en,70.27.59.238,jsmkh@sympatico.ca,13402646,000000120143489,5,5,Nothing,5
260063,27-SEP-11,26-SEP-11,Catherine,,en,50.101.137.187,jacomine@sympatico.ca,13401580,000000120140940,3,4,Catherine was hard to understand at times ,4
260064,27-SEP-11,26-SEP-11,Michael,,en,174.95.29.9,s.steadman@sympatico.ca,13408110,000000120151409,5,4,"Nothing, all seemed to be covered by the representative for the time being.  Internet shuts down sometimes but I need to call when this happens to investigate problem futher.",5
260065,27-SEP-11,26-SEP-11,Nejib,,fr,67.71.234.226,ddharvey@sympatico.ca,13398646,000000120147816,5,5,rien la prepose Erka je crois a donner plus de service que prevue elle etait super encore merci a elle,5
260066,27-SEP-11,25-SEP-11,Brenda,,en,65.92.15.106,akenny000@sympatico.ca,13388570,000000120127759,4,5,have a clearer connection,5
260067,27-SEP-11,26-SEP-11,David,,en,70.49.225.251,ammm@sympatico.ca,13395952,000000120139245,4,4,Unlocked my email for the second time in less than a week!,4
260068,27-SEP-11,26-SEP-11,Priya,,en,70.50.89.30,esp1@sympatico.ca,13399660,000000120146190,5,5,,5
260069,27-SEP-11,26-SEP-11,Janmar,,en,76.68.54.97,dickie90@sympatico.ca,13398866,000000120133920,5,5,,5
260070,27-SEP-11,26-SEP-11,Gustavo,,en,174.88.186.173,mdininio@bell.net,13404970,000000120144497,4,4,,4
260071,27-SEP-11,22-SEP-11,Kyle,,en,70.26.109.172,sergesue1@sympatico.ca,13363630,000000120068153,5,5,"Kyle provided excellent service and was very intent on helping me resolve the problem. More recently,  I was talking with someone who had a pronounced Indian accent. I found it very difficult to understand her instructions leading to a lot of anxiety and confusion. I did not have a good experience that time!",4
260072,27-SEP-11,26-SEP-11,Cyllan,,en,174.117.126.89,jjcallag@sympatico.ca,13402154,000000120134692,5,4,Nothing,2
260073,27-SEP-11,26-SEP-11,Loyda,,en,70.24.109.248,jrhind1@sympatico.ca,13402614,000000120136162,5,5,,4
260074,27-SEP-11,26-SEP-11,Ginette,,fr,24.37.129.17,mimith@sympatico.ca,13405320,000000120138769,5,5,"Mme Jeanine a tellement bien répondu à mes questions, que personne n'aurait pu faire mieux. Tous les conseillers ne sont pas tous compétents, parce que j'ai téléphoné pour la même chose vendredi et quelqu'un m'a téléphoné lundi le 19 et les répomses étaient expéditives. Alors cela dépend pour la recommandation  ",4
260075,27-SEP-11,26-SEP-11,Asir raja,,en,174.93.10.172,ronsch@sympatico.ca,13407870,000000120136747,5,5,"When your agent makes the sales pitch for a product, they should'nt make me feel like I owe them something if I say no thanks!",4
260076,27-SEP-11,26-SEP-11,Jorge Alberto,,en,74.198.164.223,velouria@sympatico.ca,13410078,000000120158420,3,1,,3
260077,27-SEP-11,18-SEP-11,Dorsaf,,fr,174.95.245.78,yves.mantha@sympatico.ca,13305290,000000119962389,4,2,"J'ai demandé le 2Mbps pour mon internet qui entra en vigueur le 21 sept 2011 et en date du 27 sept j'ai 1,03Mbps en aval et 537 Kbps en amont, je suis déçu du service dans mon quartier urbain et que le 5Mbps n'est pas offert.",2
260078,27-SEP-11,26-SEP-11,Amir,,fr,65.93.125.93,gbourgoin000@sympatico.ca,13400318,000000120140177,5,5,,5
260079,27-SEP-11,25-SEP-11,Nora,,en,65.95.232.49,audeve@sympatico.ca,13388882,000000120123026,5,5,nothing,5
260080,28-SEP-11,27-SEP-11,Cesar,,en,64.228.140.212,mwahrer@bell.net,13420638,000000120160561,5,5,"Nothing regarding this call. It was only to find out how long the interent was going to be out.
I had a call last night at 7:13pm from  1-866-237-2559 # who I thought was Bell but could not understand them at all. the accent was so heavy and the English was not understandable.  I finally said yes and had to hang up.  ",5
260081,28-SEP-11,27-SEP-11,Obaidullah,,en,76.64.42.17,d.weltz@sympatico.ca,13413768,000000120168039,4,4,Given me a definate answer as to why my modem has lost signal and rebooted by itself 2-3 times in the past week.,4
260082,28-SEP-11,26-SEP-11,Elmer,,en,67.70.116.250,dennis_dowker@sympatico.ca,13398752,000000120158726,2,2,"your agents would actually call you when they say they will.  Twice I was told that they would call me and they did not.
I have no confidence that they have resolved the issue.",2
260083,28-SEP-11,27-SEP-11,Henry,,en,184.144.220.12,martinez.satoh@sympatico.ca,13419722,000000120164269,4,4,,5
260084,27-SEP-11,26-SEP-11,Ralph,,fr,174.88.182.72,cmilott@sympatico.ca,13398116,000000120146556,5,1,"M. Ralph a dit qu'il transmettrait ma demande à une autre équipe, afin de permettre une analyse plus poussée de mon problème.",5
260085,27-SEP-11,26-SEP-11,Mary Anne,,en,70.26.28.203,ajredfern@sympatico.ca,13395652,000000120143758,2,3,My query was regarding a late fee on my Bell bill.  I did not/do not pay late.  My late fee was removed but agent would not confirm that it was an error on Bell's part.  She lectured me on making sure I pay before due date so this won't happen again.  ,3
260086,27-SEP-11,26-SEP-11,Obaidullah,,en,174.88.19.188,lisbie.rae@bell.net,13403838,000000120151358,5,5,nothing,5
260087,27-SEP-11,26-SEP-11,Mehdi,,fr,70.49.67.150,mila7@sympatico.ca,13405290,000000120139168,1,1,"Premièrement être poli.
Deuxièmement que ce soit au Québec qu'on nous réponde et non pas en TUNISIE.",1
260088,27-SEP-11,26-SEP-11,Naidu,,en,70.30.19.98,mj.balla@sympatico.ca,13405372,000000120135813,5,5,,5
258588,27-SEP-11,26-SEP-11,Shannon,,en,67.226.155.202,rose.cambourne@sympatico.ca,13407892,000000120147522,5,5,,5
258589,27-SEP-11,26-SEP-11,Danielle,,en,74.12.175.45,k.d.allan@sympatico.ca,13402812,000000120133746,4,4,Offered an increased usage plan to meet our needs.  Having to settle for $2.00 a GB to a maximum of $60.00 seems very high.  I will be looking for an alternative provided even though I am very happy with Bell for my other services.,3
258590,27-SEP-11,26-SEP-11,Katelyn,,en,65.92.68.25,sari.fennema@sympatico.ca,13408342,000000120136292,5,5,I did call Bell internet. After waiting for about 15 min. I spoke with someone who connected me with someone else. Another wait of about 15 min. After that thisngs went fast and I was pleased with the results.,4
258591,27-SEP-11,26-SEP-11,Benitha,,en,70.31.50.242,ken.pon@sympatico.ca,13403048,000000120155842,3,3,Not asking for userid and password.,3
258592,27-SEP-11,26-SEP-11,Basho,,fr,173.177.0.177,conrad@bell.net,13398166,000000120151434,1,1,Règler le problême,1
258593,27-SEP-11,26-SEP-11,Cheker,,en,184.148.177.139,christian.deruette@sympatico.ca,13397892,000000120139970,5,5,,4
258594,27-SEP-11,05-SEP-11,Jhon,,fr,67.68.208.59,cakero@bell.net,13134634,000000119662095,5,5,non,5
258595,27-SEP-11,26-SEP-11,Rym,,fr,76.69.109.48,pirogami@sympatico.ca,13406772,000000120151475,1,1,,2
258596,27-SEP-11,26-SEP-11,Genevieve-Marie,,fr,76.69.109.48,pirogami@sympatico.ca,13406770,000000120159162,5,5,,5
258597,27-SEP-11,14-SEP-11,Divya,,en,76.69.38.229,craig_ian_w@sympatico.ca,13250168,000000119866202,4,3,not sure,4
258598,27-SEP-11,26-SEP-11,Rym,,en,70.29.155.192,fjohnson_3@sympatico.ca,13399934,000000120139812,5,5,nothing,5
258599,27-SEP-11,26-SEP-11,Kathy,,en,174.92.15.140,juneted@sympatico.ca,13402768,000000120159067,4,4,,5
258600,27-SEP-11,26-SEP-11,Souhail,,en,70.29.155.192,fjohnson_3@sympatico.ca,13399932,000000120137676,5,5,nothing,5
258601,27-SEP-11,26-SEP-11,Jessica,,en,70.51.97.233,robert_burns@sympatico.ca,13407714,000000120149375,5,5,,5
258602,27-SEP-11,26-SEP-11,Karina,,en,69.158.176.18,chrismanherz@sympatico.ca,13397884,000000120134742,5,5,,4
258603,27-SEP-11,26-SEP-11,Melvin,,en,69.158.148.73,george.poulos@sympatico.ca,13400384,000000120137743,2,2,"Understand more fully how E-mails are configured on subscriber's computers, and not leave finishing following downloads to subscriber.",3
258604,27-SEP-11,26-SEP-11,Raouf,,fr,174.88.246.191,gisim@sympatico.ca,13400584,000000120144808,5,5,,5
258605,27-SEP-11,26-SEP-11,Zouhair,,fr,74.15.207.50,gilles.lapierre2@sympatico.ca,13400530,000000120150009,5,5,"Pendant qu'on attends sur la ligne et que la préposée s'en va pour chercher des renseignements, il serait bon d'avoir un musique d'accompagnement. Il n'y avait aucun son sur la ligne d'attente et je me demandais si la ligne était morte ou pas. ",5
258606,27-SEP-11,23-SEP-11,Diana,,en,70.55.28.102,tomas@sympatico.ca,13378254,000000120085044,5,5,,5
258607,27-SEP-11,26-SEP-11,Moez,,fr,70.30.153.33,serge.duchesne@sympatico.ca,13408502,000000120144990,5,5,,5
258608,27-SEP-11,26-SEP-11,Luis,,en,70.24.173.171,fred.vawer@sympatico.ca,13400118,000000120150174,1,1,"Fix our internet problem, this has been going on for months now.",
258609,27-SEP-11,26-SEP-11,Sarra,,fr,70.48.121.194,regentlapierre@bell.net,13407334,000000120144955,5,5,,5
258610,27-SEP-11,22-SEP-11,William,,en,70.50.61.34,maureen.butler066@sympatico.ca,13360452,000000120061527,5,4,"I can't complain, I had a Tech that was very helpful in re-installing my security service which goes off my omputer from time to time. was installed again and seems to be working good. Other than being disconnected a few times, it did'nt take too long to fix.  Thanks",4
258611,27-SEP-11,26-SEP-11,Luis,,en,70.50.21.39,ddj1152.bayes@sympatico.ca,13398650,000000120140837,5,5,,5
258612,27-SEP-11,26-SEP-11,Erick,,en,76.69.114.210,bee-eye@sympatico.ca,13396716,000000120143516,4,4,,4
258613,27-SEP-11,26-SEP-11,David,,en,69.158.88.149,emerquin@sympatico.ca,13399562,000000120137823,5,5,Get rid of all the buttons we have to press before reaching Customer Service Rep.,5
258614,27-SEP-11,24-SEP-11,Steph,,en,184.144.130.57,don.murphy@sympatico.ca,13381488,000000120111144,4,4,,3
258615,27-SEP-11,26-SEP-11,Maria,,en,174.92.67.49,marc325@sympatico.ca,13404468,000000120156483,5,4,,5
258616,27-SEP-11,26-SEP-11,Denis,,en,70.29.6.239,rmishaw@sympatico.ca,13407638,000000120139948,5,4, Make the speed up last longer than one day!,3
258617,27-SEP-11,26-SEP-11,Elizabeth,,en,74.14.20.112,elenaschlanger@sympatico.ca,13399496,000000120136267,4,4,,4
258618,27-SEP-11,26-SEP-11,Reginald,,fr,76.68.168.221,claudette.desjardins@sympatico.ca,13398048,000000120149419,5,5,rien,5
258619,27-SEP-11,26-SEP-11,Shalini,,en,70.30.74.27,rickfournier@sympatico.ca,13407530,000000120134059,3,3,Return call when they say they are going to call!,3
258620,27-SEP-11,26-SEP-11,Greg,,en,174.94.64.112,tjpr@sympatico.ca,13409724,000000120152868,5,5,Perhaps when transferring me to a Bell tech it could have been in Canada and not a foreigner. Could not hear the tech very well and was struggling to hear and do stuff he wanted me to do. I am disabled and have issues at moving around and panic attacks ensuing under pressure. Not happy about that but it is not the young lad that caused that. He was great.,4
258621,27-SEP-11,26-SEP-11,Carlton,,en,65.95.189.166,corinne1920@sympatico.ca,13398192,000000120152752,3,4,"Nothing, I have always had issues with Bell services, be it phone, internet or satellite TV, it seems that a steady service level is not to be expected from Bell, or Rogers et al for that matter...",2
258622,27-SEP-11,26-SEP-11,Kamil,,en,74.15.33.235,jtbsys@sympatico.ca,13402672,000000120144552,4,5,,4
258623,27-SEP-11,26-SEP-11,Deepthi,,en,76.69.58.133,jerrimerrittjones@sympatico.ca,13401996,000000120144079,5,4,Not to move on an issue too fast.  ie ordering me a new wireless modem.,4
258624,27-SEP-11,26-SEP-11,Sylvain,,en,174.93.49.236,doyle62@sympatico.ca,13399188,000000120135640,,,"I did not talk to anyone from bell on Sept.26 at 9:59 am , so why are you sending me this survey ? ",
258625,27-SEP-11,26-SEP-11,Zishan,,en,174.89.178.11,thewholevillage@sympatico.ca,13409646,000000120135423,4,5,restored my wife's e-mails that were deleted in the dial-up/high speed mistake by bell. Her dial-up was the wholevillage@sympatico. ca replaced the high speed ourwholevillage@sympatico.ca. This removed all her more current contacts.,5
258626,27-SEP-11,26-SEP-11,Denice,,en,74.198.9.247,jesskim@bell.net,13402010,000000120139012,1,1,You could have not screwed me. I was overcharged for your mistake and I have to call back twice to reverse it. Wasting my time emensely ,1
258627,27-SEP-11,26-SEP-11,Gerald,,fr,76.67.157.173,rita.tremblay10@sympatico.ca,13407562,000000120142307,5,5,rien,5
258628,27-SEP-11,26-SEP-11,Tarek,,en,70.53.144.218,alfred.bishai@sympatico.ca,13395764,000000120145604,1,3,Hoorible to understand his accent ,1
258629,27-SEP-11,26-SEP-11,Kathy,,en,76.67.103.83,sam.goldfarb@sympatico.ca,13408220,000000120143761,5,5,,5
258630,26-SEP-11,24-SEP-11,Elsy,,en,67.70.2.11,ghenrich@sympatico.ca,13382316,000000120112940,4,4,,4
258631,26-SEP-11,25-SEP-11,Obaidullah,,en,64.231.148.119,davidhgray@sympatico.ca,13389776,000000120130992,4,4,,4
259114,28-SEP-11,26-SEP-11,Achref,,fr,65.94.10.202,gilles.morin119@sympatico.ca,13400532,000000120143215,,,"aujourd'hui 29sept, je nai pas encore reçu les kit de retour qui ont fait l'objet d'une plus récente commande via clavardage. Le résultat de l'appel dont il est question dans ce sondage s,est avéré négatif.
dossier clavardage no.1684284.",
259115,29-SEP-11,27-SEP-11,Badreddine,,fr,70.51.144.111,camion.pier-ray@sympatico.ca,13412822,000000120163008,4,4,rien de plus,4
259116,29-SEP-11,28-SEP-11,Loyda,,en,70.54.61.176,dtm.hamilton@sympatico.ca,13428882,000000120196996,3,1,"The representative was professional and answered my question.
Unfortunately Bell does not offer the service I am looking for.  
I want to use several emails (home office)example diane@entpartners.ca   
I can receive these emails via sympatico and when sending emails it still indicates dtm.hamilton@sympatico. I need the email to show diane@entpartners.ca  
I use outlook as my database as well

",1
259117,29-SEP-11,28-SEP-11,Juan,,en,70.27.156.58,cfbozzo@sympatico.ca,13427468,000000120202402,1,1,He could have asked me to test my wireless before hanging up to see if it actually worked which it DID NOT.  He was more concerned with trying to sell me faster internet service.  Not a happy customer right now.,2
259118,29-SEP-11,28-SEP-11,Srinivasan,,en,207.164.79.114,wendy.thomson@sympatico.ca,13438756,000000120188575,4,1,My Internet still doesn't work most of the time. I've called Bell yet again. Technician # 11 is due out today. I am very disappointed in the skill level of your tech team. I want this fixed once and for all.,2
259119,29-SEP-11,28-SEP-11,Josue,,en,207.164.79.114,wendy.thomson@sympatico.ca,13438758,000000120208516,5,1,Your call centre staff are very helpful and courteous. Your technicians don't seem to have the skills required to fix my Internet. They say the problem is outside of my house (somewhere) but it's still not working. The eleventh tech is due today. I hope they send someone who can fix it this time. I was promised a credit for all the outages I've had since June however I don't believe a credit has been received. I am very disappointed in Bell right now.,1
259120,29-SEP-11,28-SEP-11,Thitola,,fr,76.67.182.226,Simonelay@sympatico.ca,13425530,000000120206636,4,4,"attente trés longue pour avoir quelqu'un
au bout du fil.",4
259121,29-SEP-11,28-SEP-11,Ritwik,,en,174.89.198.85,pellerin_9@sympatico.ca,13435336,000000120203932,1,4,CALL center should be located in Canada.giving Canadians badly needed jobs,4
259122,29-SEP-11,28-SEP-11,David,,en,64.231.24.14,bmeronyk@sympatico.ca,13426910,000000120195023,5,5,nothing,5
259123,29-SEP-11,22-SEP-11,Nikitha,,en,70.27.195.167,dr.wendy.richardson@sympatico.ca,13355384,000000120071656,4,4,some difficulty with language,5
259124,29-SEP-11,28-SEP-11,Tyler,,en,70.26.80.33,pargolf66@bell.net,13435138,000000120210067,5,5,,5
259125,29-SEP-11,28-SEP-11,Satish,,en,70.28.25.116,rio.marchese@sympatico.ca,13436234,000000120207057,5,5,,5
259126,29-SEP-11,28-SEP-11,Roy,,en,174.89.133.115,melkarmel@sympatico.ca,13433960,000000120203057,5,4,,4
259127,29-SEP-11,28-SEP-11,Bhavana,,en,174.94.46.104,sharonsimms@sympatico.ca,13437144,000000120200822,4,5,,4
259128,29-SEP-11,28-SEP-11,Nizar,,fr,70.55.205.105,sanderspin@sympatico.ca,13436838,000000120187313,2,2,Le conseiller était absolument condescendant et impatient.  La communication téléphone a coupée avant que la conversation soit terminée et il n'a jamais rappelé. ,2
259129,29-SEP-11,28-SEP-11,Aria,,en,64.231.141.241,billrush@sympatico.ca,13426844,000000120201201,3,1,I have paid over $400 for a modem that is worth maybe $60. There is not an option to buy the modem. The monthly cost of the modem increases the monthly cost of my internet service above what can be purchased elsewhere,2
259130,29-SEP-11,28-SEP-11,P Senthil,,en,65.95.214.194,boblise@sympatico.ca,13426952,000000120188595,4,4,ever thing was look after,5
259131,29-SEP-11,28-SEP-11,Aqeel,,en,174.91.172.143,c.ewe@sympatico.ca,13427192,000000120208033,5,5,,5
259132,29-SEP-11,25-SEP-11,Rod,,en,70.24.98.106,joel.taggart@sympatico.ca,13391318,000000120123423,4,4,Possibly a 2 hour service window,4
259133,29-SEP-11,28-SEP-11,Kamel,,fr,74.15.212.210,gemme3@sympatico.ca,13429798,000000120199785,2,1,Trouver ou inventer une solution efficace. Être plus créatif. Proposer des alternatives qui répondent à mon besoin plutôt que de « défendre » l'impuissance de votre système de fonctionnement. ,2
259134,29-SEP-11,28-SEP-11,Slim,,fr,70.52.107.67,zachary15@bell.net,13439114,000000120193124,5,5,,5
259135,29-SEP-11,28-SEP-11,Melinda,,en,70.53.110.40,cmpollard2@bell.net,13427780,000000120197702,5,5,Took time to listen to all my concerns instead of sending me to another department. It is frustrating that when I have called Bell in the past and asked qusestions regarding all 3 services that I receive from Bell and told to call each individual service. Melinda took time to listen to what I was frustrated with and did everything she could to take care of me. She has restored my faith in Bell! I will now share my positive experience with Melinda with others. Bell should have more individuals like Melinda employed as over the many years that I have been with Bell she was a pleasure to talk to!,4
259136,29-SEP-11,28-SEP-11,Tarek,,en,174.95.185.53,afresco@sympatico.ca,13425762,000000120201781,4,1,Solve my problem quickly,3
259137,29-SEP-11,28-SEP-11,Gregory,,en,76.69.23.165,jenny.haynes@sympatico.ca,13431296,000000120189822,5,5,I wish I could have spoken with this person two months ago when I was going through hell trying to get an internet service.  I sent a survey after this time telling of the brutal experience I had been through but received absolutely no acknowledgement or compensation.  The query I had with my latest bill from Bell yesterday culminated in a most helpful conversation with this young man from your Loyalty Dept. and finally a real acknowledgement of all the problems I have encountered and compensation at that.  Thank you very much ... Bell service looks a whole lot better to me today.,5
259138,29-SEP-11,28-SEP-11,Ajay,,en,70.29.127.57,margor12@sympatico.ca,13433492,000000120192562,4,4,"They helped me with the one wireless I was trying to hook up but then it put my
laptop out which I will have to sort now.  Also why is it saying this email
looks suspicous.",4
259139,29-SEP-11,28-SEP-11,Mohammed shafeeq,,en,69.157.50.43,lindajmacrae@bell.net,13432828,000000120186159,5,5,nada,5
259140,29-SEP-11,28-SEP-11,Nandhini,,en,76.69.125.178,hughesjf@sympatico.ca,13430566,000000120201468,2,4,HAVE E N G L I S H  SPEAKING REPS AS HALF OF THE CALL I WAS GUESSING AT AND THEN FOR SOME GOD DAMN REASON SHE PHONED ME BACK !!!!,3
259141,29-SEP-11,28-SEP-11,Ermany,,en,70.26.161.219,gordon.campbell6@sympatico.ca,13430052,000000120210031,5,5,"Have this service provided from Canada & not the Phillipines

Representative - Ermany was excellent",5
259142,29-SEP-11,28-SEP-11,Praveen,,en,76.68.113.37,shannon.cameron@sympatico.ca,13437110,000000120208613,5,5,,5
259601,26-SEP-11,25-SEP-11,Jose,,en,65.94.7.26,monamontour@sympatico.ca,13392776,000000120129913,5,5,,5
259602,26-SEP-11,20-SEP-11,Haykel,,fr,70.30.187.170,camillegirouxk@sympatico.ca,13323980,000000120015213,4,4,J`apprécierais beaucoup que le service soit donné ici au Québec au lieu de la Tunisie (  l`accent est plus facile à comprendre ) ,4
259603,26-SEP-11,22-SEP-11,Sabrine,,fr,70.30.212.24,celades@sympatico.ca,13353890,000000120072199,4,4,"Avec Sabrine xy407,J'ai été satisfaite de son service,elle était patiente et compétente.
N.B. La veille ,on m'avait dit que c'était le modem qui était défectueux et qu'une personne me rappellerait car le service était surchargé.N'ayant pas eu d'appel,J'ai appelé cette fois le service à la clientèle J'ai parlé à 2 personnes dont à un Paolo qui m'a dit que la personne du soutien technique  qui m'avait répondu la veille était dans l'erreur et voulait faire vite.J'ai trouvé Paolo impatient et il m'a raccroché.J'ai rappelai de nouveau et j'ai demandé de parlé à un superviseur.Ce dernier m'a transféré au service soutien technique à une personne compétente Sabrine xy407 .J'ai été satisfaite de son service,elle était patiente et répondait à mes questions .Grâce à elle je n'annulerai pas mon abonnement chez vous
Cécile Lanoix 514-640-1594",3
259604,26-SEP-11,22-SEP-11,Danny,,en,70.48.171.102,reggie-rcr@bell.net,13362658,000000120067848,5,5,"There was nothing else the gentleman could do. His explainations  were very detailed and very slow for me to understand.He was a very knowledgable person , very calm and knew what he was doing and solved my problem immediately. He was excellent . ",5
259605,26-SEP-11,24-SEP-11,Monette,,en,70.31.36.42,dadistributing@sympatico.ca,13380990,000000120115442,4,4,,4
259606,26-SEP-11,25-SEP-11,Shawn,,fr,69.159.89.193,jeanmarie_larouche@sympatico.ca,13391146,000000120128044,5,4,Swawn m'a répondu d'une manière respecteuse et courtoise. Ce qui m'irite c'est le fait que depuis 3 semaines j'ai souvent des troubles de connections avec internet. Je vous demande chers dirigants de l'entreprise de bien porter attention à ces failles régulières. C'est très agaçants de toujours prendre ce temps pour vous rejoindre et ré-expliquer pour la xième fois le problème. Merci de votre attention !,3
259607,26-SEP-11,24-SEP-11,Radhika,,en,70.53.95.42,lotte.gunnerman@sympatico.ca,13384336,000000120108766,4,5,"after a minor glitch in our initial communications, everyting went very smoothly and my technical issue was completly resolved. thankyou.

I would like better communications from bell ca re new things - like - windows live has joined bell ca interms of signon.",5
259608,26-SEP-11,25-SEP-11,Ghorden,,fr,70.52.50.59,pat.mulder@bell.net,13393162,000000120130067,5,4,,5
259609,26-SEP-11,24-SEP-11,Maileen,,en,76.68.243.17,spilak@sympatico.ca,13387208,000000120112092,3,3,get my billing corrected.,3
259610,26-SEP-11,25-SEP-11,Noureddine,,fr,74.14.210.220,martin.goudreault@sympatico.ca,13392390,000000120126847,2,2,"je possede un modem speed straem 6520
et je voulais augmenter le nombre de ports (4 ethernet) en faisant appel à un câble USB mais malheureusement mon modem n'est pas configuré pour ça. ",5
259611,26-SEP-11,25-SEP-11,Ahmed,,fr,65.94.9.232,paul.rene@bell.net,13393204,000000120130567,5,5,,5
259612,26-SEP-11,24-SEP-11,Radhika,,en,67.68.33.27,shaw508@sympatico.ca,13386980,000000120107109,4,4,Not an issue but I was told my appointment was between 5 and 9 pm. The gentleman arrived at 3 pm.,4
259613,26-SEP-11,23-SEP-11,Jose,,en,70.30.72.187,gsemms@sympatico.ca,13370762,000000120095019,3,4,,4
259614,26-SEP-11,25-SEP-11,Walter,,en,70.51.221.221,donnamichel@sympatico.ca,13389974,000000120128388,5,5,"Nothing. Walter took ownership of the problem, understood it, and resolved it.",5
259615,26-SEP-11,25-SEP-11,Tathiana,,en,70.55.29.129,kwtrhs@bell.net,13391766,000000120123061,4,4,"Tathiana resolved a high speed email connectivity problem that was not toatally resolved by a Bell rep the night before. So althougth she did a fine job, I had to use two reps. The problem arose from my switching from dial-up to high speed and the need to change my email address...an extremely inconvenient event that will take me weeks to resolve with social and business contacts.  Surely if one can keep a telephone number when switching carriers, Bell technology can eliminate the need to change email addresses (especially when staying with the same company).  Also, it took 3 telephone calls over 3 months to have my dial-up service cancelled.  Each time I was assured it was, but I was billed for it each month.  This was eventually resolved by telephone, but it shouldn't have been necessary after the initial call.  In addition, the monthly charge for High Speed is higher than the rate quoted over the phone when I made the arrangements for it. Indeed, every change in service I have requested of Bell over the past few years (including HD satellite service) has been botched either technically of financially (or both) and required follow up action by me. From talking with other Bell customers, this appears to be the norm.  This background is reflected in my response to question 4.",3
259616,26-SEP-11,24-SEP-11,Ilona,,en,70.52.147.145,stpierre58@sympatico.ca,13387324,000000120108075,5,4,,5
259617,26-SEP-11,08-SEP-11,Mohamed,,fr,69.159.183.249,sylvieetmichelcouillard@bell.net,13187644,000000119739976,5,5,J'avais beaucoup de difficulté avec ma connexion sans fil,3
259618,26-SEP-11,23-SEP-11,Jack,,en,76.70.117.239,ken.vesey@sympatico.ca,13372780,000000120094133,4,4,,5
259619,26-SEP-11,22-SEP-11,Makram,,fr,74.15.200.204,jeanmarchand@sympatico.ca,13357847,000000120059576,4,4,,4
259620,26-SEP-11,25-SEP-11,Jamila,,fr,184.145.178.123,sylvie_menard@bell.net,13394410,000000120125371,2,3,"Être répondu par du personnel québécois, qui comprend notre langage, et qui sait de quoi on parle.",2
259621,26-SEP-11,24-SEP-11,Sanjay,,en,174.93.31.28,steven-j@sympatico.ca,13387306,000000120120759,1,1,"could not fix the problem, told me there was a leak in the outside line offered a service teck to come by the next day,  I mentioned that we would not be home, set up appointment for Monday evening between 6 & 9 PM  Rushed home to be here by 6:00PM  it is now 9:05 PM no service tech has showed up. I have had ongoing problems since last December and am still having problems, This is no fault of Sanjay.  I am seriously considering cancelling all three services with bell,  Phone, Internet and Express Vu.",1
259622,26-SEP-11,24-SEP-11,Achref,,fr,76.71.178.47,dfavreau@sympatico.ca,13381290,000000120115142,5,5,rien,5
259623,26-SEP-11,22-SEP-11,Marco,,en,76.64.207.170,keithwilliamson@bell.net,13358796,000000120072630,4,4,very happy with service. the person helping was very patient and undersanding,5
259624,26-SEP-11,23-SEP-11,Reshma,,en,65.93.85.74,godwinaj@sympatico.ca,13370638,000000120092419,2,2,Realizing that this issue was affecting my secular employment and helping by assigning a technician who could work on site or at the very least give the Purolator number. The CSR was not very helpful even after being informed that this was required for my job.,3
259625,26-SEP-11,25-SEP-11,Ayesha,,en,65.95.125.96,jabloom@sympatico.ca,13391006,000000120131547,5,5,nothing - all went well,5
260089,27-SEP-11,26-SEP-11,Melvin,,en,65.94.199.161,gwbryant26@sympatico.ca,13400858,000000120146158,2,1,"I found the broken English spoken was
a deterent to us understanding what was
required. I would be happy to speak to a
rep, please call, incidently I am 86 yrs
young. Have been with Bell a long time.",1
260090,27-SEP-11,26-SEP-11,Rebello,,en,70.30.19.98,mj.balla@sympatico.ca,13405374,000000120146662,5,5,,5
260091,27-SEP-11,26-SEP-11,Lukasz,,fr,24.48.109.182,s_laferriere@sympatico.ca,13408132,000000120145656,5,5,"Considérant que vous qualifié de ""récente"" mon expérience avec Lukasz ce 26 septembre 2011, je vous confirme qu'elle était parfaite pour moi. CE QUI SUIT N'A AUCUN RAPPORT AVEC LE SERVICE REÇU DE LUKASZ MAIS PLUTÔT UNE EXPÉRIENCE PERSONNELLE RÉCENTE AVEC BELL POUR AIDER MA LOCATAIRE NOUVELLEMENT ARRIVÉE AU PAYS. BELL DOIT CONSIDÉRER, COMME POINT ESSENTIEL À AMÉLIORER: L'INTERCOMMUNICATION ENTRE LES SERVICES, PAR EXEMPLE LE SERVICE À LA CLIENTÈLE ET LES TECHNICIENS; L'EXACTITUDE D'UNE MODIFICATION À UN SERVICE EXISTANT OU SIMPLEMENT L'EXACTITUNE D'UNE NOUVELLE INSTALLATION. J'AI L'IMPRESSION QUE VOS EMPLOYÉS QUI PRENNENT LES COMMANDES OU LES MODIFICATIONS À Y APPORTER ONT TELLEMENT DE CHOSES À PENSER QU'ILS S'Y PERDENT TOTALEMENT. MA LOCATAIRE A VÉCU 4 MOIS DE DIFFICULTÉS AVEC LES SERVICES BELL.  SI JE NE L'AVAIS PAS AIDÉE, ELLE NE S'EN SERAIT JAMAIS SORTIE TOUTE SEULE. J'EN SUIS VENUE FINALEMENT A FAIRE UNE PLAINTE À LA HAUTE DIRECTION DE BELL. SOYEZ ASSURÉ QUE JE NE ME PERMETTRAI PLUS D'INSISTER AUPRÈS DE QUELQU'UN POUR QU'IL UTILISE LES SERVICES BELL. C'EST TERMINÉ POUR MOI.",5
260092,27-SEP-11,24-SEP-11,David,,en,76.64.148.204,pattremblay@bell.net,13385810,000000120115410,5,5,nothing,5
260093,27-SEP-11,26-SEP-11,Gabriel,,en,70.26.43.30,hsr@bell.net,13401216,000000120139516,5,5,"Nothing.  Gabriel was efficient and expeditious.  Best experience I have ever had with technical support, anytime anywhere.  Re question #4 below, I would recommend Bell's technical support without hesitation.  I ticked off ""not sure"" in answer to your question #4 because it will not allow me to submit the survey without responding to the choices offered therein.",
260094,27-SEP-11,26-SEP-11,Roberto,,en,64.231.150.191,catherinewaito@sympatico.ca,13397610,000000120151609,5,5,"Not much on this call...Roberto was a gem, super pleasant to deal with and saved me money, because he fixed my problem when I was told it was a virus.
So wish they were all like him.",5
260095,27-SEP-11,26-SEP-11,Hency,,en,184.146.169.236,pleyland@sympatico.ca,13406824,000000120154290,5,3,"Nothing! I ended up answering one question myself, but that was not your reps fault, and the other query she was not equipped to answer. However I found the lady very patient, understanding and appeared very keen to assist. 
This is only the second time I have had to call for assistance and on both occasions I have been impressed.
Thank you, and keep up the good service.",5
260096,27-SEP-11,12-SEP-11,Sharmila,,en,174.95.54.41,jcarroll7@bell.net,13224272,000000119823258,4,4,nothing,4
260097,27-SEP-11,26-SEP-11,Revathi,,en,184.147.122.133,aloha82@sympatico.ca,13395866,000000120157277,4,5,"The people I spoke to did a good job, but I'd have prefered that they were Canadian.  ",4
260098,27-SEP-11,26-SEP-11,David,,en,184.148.64.85,ej2wills@sympatico.ca,13399468,000000120140060,4,4,,3
260099,27-SEP-11,26-SEP-11,Achref Badii,,fr,76.68.139.148,marie-felixe@sympatico.ca,13404562,000000120153392,3,1,me rappeler,3
260100,27-SEP-11,26-SEP-11,Asir raja,,en,70.53.45.232,brendee@sympatico.ca,13397146,000000120133327,5,5,not one thing! However Bell could improve their service if they had more technicians like Raj 315934.Many calls before but none could fix the problem but Raj just DID IT! I was without wireless for weeks! Why was it taken away from us? He got it back and fixed the slowness of the computer.I was previously told I needed a new modem but that wasn't the case. Thank you Raj!,4
260101,27-SEP-11,26-SEP-11,Hanen,,fr,174.93.243.192,adrien.laroche2@sympatico.ca,13395560,000000120136766,4,4,Rien,4
260102,27-SEP-11,26-SEP-11,Ayesha,,en,174.92.63.13,feni@sympatico.ca,13399858,000000120150993,3,2,,3
260103,27-SEP-11,26-SEP-11,Ivan,,en,70.27.11.246,avis.henry@sympatico.ca,13396454,000000120157529,5,5,"Oh, my...what's to change about another great experience with Bell--this time around? Keep up the courteous and knowledgable customer service!",5
260104,27-SEP-11,26-SEP-11,Neha,,en,142.46.193.2,jmclellan@sympatico.ca,13402224,000000120157691,5,5,Nothing.......It was very helpful.,4
260105,27-SEP-11,26-SEP-11,Elyes,,fr,67.68.198.20,johanne_marcil@sympatico.ca,13402350,000000120156916,4,4,,4
260106,27-SEP-11,25-SEP-11,Malek,,fr,70.51.199.239,germain.edith2@sympatico.ca,13390526,000000120131381,4,4,,4
260107,27-SEP-11,22-SEP-11,Ramzi,,fr,69.156.130.125,kchemrouk@sympatico.ca,13358770,000000120078191,4,4,rien,4
260108,27-SEP-11,26-SEP-11,Alejandro,,en,74.12.45.187,scm888@bell.net,13408410,000000120156564,5,5,nothing everything was fine,5
260109,27-SEP-11,26-SEP-11,Moncef,,fr,174.92.170.251,llcorriveau@sympatico.ca,13403892,000000120150230,5,5,Rien,5
260110,27-SEP-11,26-SEP-11,Achref Badii,,fr,174.92.186.111,beetho@sympatico.ca,13396718,000000120141789,3,3,"1 - Me permettre de parler à quelqu'un qui par un francais québécois et qui n'a pas d'accent de langue. Beaucoup de mots incompris. 2 - Augmenter les volume de vos micro car la réception est un peu faible. Il venait de quel pays lui, afrique ou asieou ????",2
260111,27-SEP-11,25-SEP-11,Dilip,,en,70.26.200.212,lorraine5611@bell.net,13392036,000000120128077,5,4,"I am quite satisfied with all the
service given to me up to now.",5
260112,27-SEP-11,26-SEP-11,Abid,,en,70.49.176.80,earlbet@sympatico.ca,13399370,000000120146409,4,4,We bit of a language barrier but managed will enough to fix the problem,4
260113,27-SEP-11,23-SEP-11,Yves,,en,67.71.37.219,bev.eric.jones@sympatico.ca,13367266,000000120088855,4,4,,4
260114,27-SEP-11,26-SEP-11,David,,en,174.92.107.107,miragk@sympatico.ca,13405342,000000120159379,4,4,NOTHING,4
260115,26-SEP-11,25-SEP-11,Prem,,en,76.70.104.234,audrey_cobourne@bell.net,13388884,000000120131661,5,5,nothing at this time,5
258632,26-SEP-11,15-SEP-11,Ashfaq,,en,74.12.149.35,joan.marche019@sympatico.ca,13267774,000000119893583,5,5,nothing,4
258633,26-SEP-11,18-SEP-11,Jesus,,en,69.159.63.208,cqjay@sympatico.ca,13299038,000000119963881,3,3,,2
258634,26-SEP-11,20-SEP-11,Neila,,fr,67.68.186.43,bob.marcot@sympatico.ca,13323564,000000120006087,3,4,le 18 AOUT 2011 demande d annulation de TV et internet pour le lundi 22aout 2011. Le lundi 22 aout j'ai fait une de mande pour réinstaller le service Bell. le vendredi le 16 sept le service était annulé. le lundi 19 sept j aipassé 1 hr 30 pour le faire réinstaller. Comme service je ne trouve pas cela tres bon. ,4
258635,26-SEP-11,25-SEP-11,Erick,,en,74.15.0.134,lmdefields@sympatico.ca,13392004,000000120129163,2,1,Still waiting to have problem solved .,2
258636,26-SEP-11,25-SEP-11,Houssem,,fr,174.88.86.85,mgl2@sympatico.ca,13392562,000000120130868,5,5,rien,5
258637,26-SEP-11,25-SEP-11,Mohammed,,en,70.49.10.103,tudoracres@sympatico.ca,13394672,000000120130681,1,1,,1
258638,26-SEP-11,25-SEP-11,Omar,,en,70.51.90.37,jlbond@sympatico.ca,13391266,000000120122259,1,1,"train your people !
had to call a tech because i was given
wrong information
cost me $135.00 to find out that the problem was at your end all along
tech called bell today and seemed to get results.Problem was at your end and you won't admit it.
Thanfully everything is working fine now
but i am out 135$ because your people do not know what the hell they are doing",1
258639,26-SEP-11,25-SEP-11,Linda,,en,184.147.212.240,barbara.leonard@sympatico.ca,13388934,000000120126231,5,5,"nothing - service was prompt, helpful and very polite",5
258640,26-SEP-11,24-SEP-11,Aqeel,,en,180.151.86.244,adekgrey@sympatico.ca,13379362,000000120117375,,,,
258641,26-SEP-11,23-SEP-11,Baltharaj,,en,74.14.160.47,olmsteadpg@sympatico.ca,13375438,000000120102583,5,5,Could have dealt with this problem the first time we called instead of waiting for a third complaint and dealing with some frustration from me!,2
258642,26-SEP-11,22-SEP-11,Kenneth,,en,76.69.237.167,constancep@sympatico.ca,13354360,000000120079281,5,5,,5
258643,26-SEP-11,25-SEP-11,Nesrine,,fr,65.94.166.217,snormand_34@sympatico.ca,13394196,000000120122356,4,4,Oui.  J'avais deja fait des appels pour le meme probleme et ca n'avais pas ete resolu. Hier j'etais pret a changer de fournisseur si il n'y aurrait pas eu d'amelioration. Alors je considere que ca aurrait pu etre repare avant.,3
258644,26-SEP-11,20-JAN-11,Kokou Henry,,fr,174.95.244.87,beloux@sympatico.ca,10736793,000000114515493,5,5,"moi j aime ca des patates c est pour ca que je done un bon commentaire !!! pousse pousse pousse ah les bon legumes

TIM LACROIX EST LE MEILEUR",5
258645,26-SEP-11,21-SEP-11,Prego Junior,,fr,76.71.192.158,liliv@sympatico.ca,13345252,000000120052378,5,5,Rien,5
258646,26-SEP-11,23-SEP-11,Kranthi,,en,207.219.69.178,droy1974@bell.net,13369442,000000120092053,1,1,Not turn off my Internet when I am in the middle of working because you (bell) made a mistake and then not turn it back on for over 24 hours and costello time and money.,2
258647,26-SEP-11,15-SEP-11,Yao,,fr,184.144.218.247,danieltremblay-cg@sympatico.ca,13264260,000000119913165,1,1,"Vous êtes un calice de bande de crosseur incapable de fournir le service que vous nou vendez au gros prix
Je m'en vais `;a videotron. J'en ai plein le cul de votre service à la noix. Si j'Mavais le temps je ferais un recours collectif contre votre compagnie de débiles pour fraude et abus ",1
258648,26-SEP-11,25-SEP-11,Benjamin,,en,70.53.106.151,richardkennel@sympatico.ca,13393638,000000120130939,5,5,I called on my bell land line.  There is so much static on that line I could hardly hear the service rep.  Could some one get the static off of my land line?,5
258649,26-SEP-11,23-SEP-11,Sudheer,,en,65.92.13.77,g.adamczak@sympatico.ca,13370244,000000120104635,4,4,,4
258650,26-SEP-11,25-SEP-11,Karina,,en,65.92.102.95,dabrowns@bell.net,13389674,000000120121712,4,3,"everything should have been done at once instead of a bit here and a bit there..we just moved in and the only service we had installed with no issues was the phone being turned on. The satellite tech was fine but said we had to pay for the second receiver to be hooked up, after we were already told that the original 2 receivers that we had at the old house would be hooked up free of charge, as well as the internet and phone- since we are a bundle customer. The only thing we were supposed to pay for was the new HD Pvr to be installed. The internet on the other hand didn't even get hooked up till 4 pm on sept 26 when it was supposed to be hooked up on the 24th.

So overall, this switch over to the new house with your company has not been the best experience. All of the customer service reps and techs have been very pleasant as always, if only your company would have had everything done when it was supposed to.",3
258651,26-SEP-11,23-SEP-11,John,,en,70.51.130.182,rrick000@sympatico.ca,13376736,000000120096745,5,5,Nothing,5
258652,27-SEP-11,26-SEP-11,Nicole,,en,70.30.28.128,lucille.biz@sympatico.ca,13404128,000000120138686,4,4,,4
258653,27-SEP-11,26-SEP-11,Brett,,en,69.156.2.128,emil.nedra@sympatico.ca,13399564,000000120143648,4,4,,3
258654,27-SEP-11,26-SEP-11,Khan,,en,184.147.233.158,peter.scanga@sympatico.ca,13406592,000000120150144,5,5,not a thing,5
258655,27-SEP-11,26-SEP-11,Ali,,en,76.64.225.243,frenchmd@sympatico.ca,13400134,000000120132802,4,5,,5
258656,27-SEP-11,26-SEP-11,Karla,,en,74.15.25.184,magicalretreat@bell.net,13404342,000000120142467,1,1,2out of 3 l was unable to understand.After finally getting my email set up you go and  block it because l sent to many then you ask me for my cell # which l refuse to put on internet>then tell me 2-3 days to get it working again is just unacceptable.l will be moving my Service to another provider.,1
258657,27-SEP-11,26-SEP-11,Rebecca,,en,67.71.9.243,barch50@sympatico.ca,13396616,000000120148042,5,5,nothing....Rebecca was terrific,5
258658,27-SEP-11,26-SEP-11,Roy,,en,207.61.101.2,debbiero@bell.net,13398674,000000120158671,3,1,My home Internet Service has been out for three weeks with no indication that Bell will EVER fix it. So what couldn't you improve. I'm ready to start looking for a new provider. ,1
258659,27-SEP-11,26-SEP-11,Frank,,en,70.53.108.108,gmccullagh@sympatico.ca,13400642,000000120141304,4,4,,4
258660,27-SEP-11,26-SEP-11,Mohamed,,fr,184.145.188.233,boilygo1@bell.net,13397064,000000120133906,4,4,,5
258661,27-SEP-11,26-SEP-11,Achref,,fr,70.29.148.44,f.jolicoeur@sympatico.ca,13399746,000000120145667,5,5,"Tout était OK et monsieur Achref était d'une grande délicatesse. 
C'est un actif pour votre entreprise

F. Jolicoeur ",5
258662,27-SEP-11,26-SEP-11,Grant,,en,76.69.1.155,genitta@sympatico.ca,13400366,000000120144001,5,5,"Grant did excellent job.  Very kind, polite, friendly and very very helpful.He has a through knowledge of what he is doing.  He resolved the problem within no time. Thank you very much Grant.  I am sure that he is the best.",5
258663,26-SEP-11,25-SEP-11,Manel,,fr,65.94.9.89,paul.leboeuf@sympatico.ca,13393198,000000120121948,5,4,,4
259143,26-SEP-11,25-SEP-11,Kevin,,en,174.89.44.217,peterbmaria@sympatico.ca,13393298,000000120128936,1,1,"Train your people on providing consistent information to customers. I got three different answers to the same question about replacing a standard receiver with a high def... And it is still not resolved.
I'm tired of waiting on hold and getting nothing done. I was first hung up on Saturday, and on Sunday when I called back I was given certain information(price for a high def PVR package) that I agreed upon..Then when I got the confirmation email, it was all wrong. There were added costs and receivers..When I called back to speak to the same rep, I was told that I couldn't, so I spoke with a manager whothen  proceded to tell me other costs that would be involved with getting a certain package(high def channels & installation costs). Meanwhile I was told that I wouldn't have to pay installation etc..It's just ridiculous..",1
259144,26-SEP-11,25-SEP-11,Giovanni,,en,76.64.221.145,tom-ason@sympatico.ca,13394590,000000120127425,5,5,not a thing,5
259145,26-SEP-11,24-SEP-11,Methil,,en,205.210.223.133,tmturnip@sympatico.ca,13387670,000000120113175,3,,"As this problem was caused by Bell, I recommend that you change your procedures to ensure that if someone removes their landline that you check if they still have Bell Internet.",3
259146,26-SEP-11,25-SEP-11,Mark,,en,216.99.100.97,mark.trinnear@sympatico.ca,13392358,000000120128849,3,4,Although he resolved the problem he took a long time doing it and once he resolved it I felt he did not want to answer any questions on what he did and he rushed me off the phone.,3
259147,26-SEP-11,21-SEP-11,Maurice,,fr,66.36.158.78,laurence.hettel@bell.net,13345078,000000120031970,5,4,,4
259148,26-SEP-11,25-SEP-11,Robert,,en,184.151.63.252,angeli@bell.net,13388720,000000120127514,4,5,,5
259149,26-SEP-11,24-SEP-11,Afroze,,en,76.65.186.239,dikom@sympatico.ca,13381378,000000120114562,4,4,,5
259150,26-SEP-11,24-SEP-11,Priya,,en,208.118.111.2,gwlamb@sympatico.ca,13382494,000000120106359,1,3,make it so that you are able to exchange your broken modem at your local Bell store. but i have to wait 3-5 days for it... Rogers is much better in this area.,2
259151,26-SEP-11,06-SEP-11,Antoine,,en,142.217.226.117,griddell@bell.net,13149806,000000119692367,4,4,,4
259152,26-SEP-11,16-SEP-11,Leni,,en,64.228.69.28,ronwengyg@sympatico.ca,13285662,000000119923406,4,4,excelent ,5
259153,26-SEP-11,25-SEP-11,Ricardo,,en,70.50.99.159,VA3CAU@bell.net,13388462,000000120125164,5,5,Service could not be any better than received. Well Done and Thank-you very much.,5
259154,26-SEP-11,25-SEP-11,Diane,,en,69.158.83.169,rjmcghee@sympatico.ca,13393686,000000120122430,1,1,"The tech I spoke to did not have the info I needed.  Instead of telling me that I was wrong about my assumption, he should have told me he did not have access to that info.  I then called in and received satisfaction from the woman I spoke to.",3
259155,26-SEP-11,03-SEP-11,Mallika,,en,183.83.198.231,rasselstine@bell.net,13123601,000000119640156,5,5,,5
259156,26-SEP-11,21-SEP-11,Joseph,,en,64.231.14.100,ppockele@bell.net,13348146,000000120040264,5,5,,5
259157,26-SEP-11,25-SEP-11,Wassim,,fr,70.53.138.64,d_picard@sympatico.ca,13389672,000000120125642,5,4,Très bon sevice technique! Service très rapide.,4
259158,26-SEP-11,24-AUG-11,Eric,,en,174.91.7.118,donnabrunsdon@bell.net,13002483,000000119387464,5,4,nothing,5
259159,26-SEP-11,21-SEP-11,Janice,,en,184.151.63.188,domenic.maietta@sympatico.ca,13341192,000000120042340,3,1,provide the service. high apeed not available.,5
259160,26-SEP-11,24-SEP-11,Sonia,,fr,76.67.193.40,jacques312@sympatico.ca,13382952,000000120119389,5,5,,5
259161,26-SEP-11,23-SEP-11,Samia,,fr,174.91.225.245,maurice.guertin@sympatico.ca,13374256,000000120098225,5,5,tout est ok,5
259162,27-SEP-11,26-SEP-11,Juan,,en,70.27.171.34,sagehouse@bell.net,13408164,000000120153464,5,5,it was fine,4
259163,27-SEP-11,26-SEP-11,Moses,,en,70.52.230.57,danhawke@sympatico.ca,13398418,000000120148508,3,2,"Have a person on the other end who speaks CLEAR english.
He was a very nice and polite guy but did not fix the problem and was hard to understand",3
259164,27-SEP-11,26-SEP-11,Nagender,,en,76.64.230.234,family.helmus@sympatico.ca,13399778,000000120153722,4,4,Listened to the problem better. ,5
259165,27-SEP-11,26-SEP-11,Moses,,en,184.146.105.19,sgossai@sympatico.ca,13408550,000000120144170,5,5,Nothing,5
259166,27-SEP-11,26-SEP-11,Gavin,,en,76.66.104.169,robert.quarter@sympatico.ca,13407704,000000120132765,5,5,,5
259167,27-SEP-11,26-SEP-11,Estephania,,en,174.89.110.116,burlingtoncrc@sympatico.ca,13397270,000000120136158,1,1,you are unable to meet our needs because of changes made by BELL that impact our service.  I am on hold too long when there are technical difficulties.  There have been ongoing technical difficulties all summer.,1
259168,27-SEP-11,26-SEP-11,Mir,,en,70.48.64.110,gregkelley@bell.net,13400748,000000120155591,4,2,"Provide a solution for customers who want their outgoing e-mail address to appear different than bell.net. Until Sept. 20th, when I sent an e-mail, the address that showed to my e-mail recipients was the one related to my incoming address and website (gkelley@gregkelley.com), which is what I want. Now when I send an e-mail, the recipients see the gregkelley@bell.net address and wonder if my account has changed.
",2
259169,27-SEP-11,26-SEP-11,Kranthi,,en,70.51.153.176,festainton@bell.net,13399890,000000120142068,5,5,,5
259170,27-SEP-11,26-SEP-11,Amanda,,en,207.164.79.101,danabie@sympatico.ca,13398402,000000120152495,5,5,,4
259171,27-SEP-11,26-SEP-11,Ines,,fr,76.71.168.246,bedondaine@sympatico.ca,13396714,000000120141787,5,3,,4
259172,27-SEP-11,26-SEP-11,Naveenkumar,,en,209.221.90.250,glenn.levine@sympatico.ca,13400626,000000120134278,1,1,Been able to resolve my technical issue,2
259173,27-SEP-11,26-SEP-11,Milo,,en,174.91.116.56,chezmaggay@bell.net,13397830,000000120136487,5,5,,5
259174,27-SEP-11,26-SEP-11,Ali,,en,67.71.142.209,ss.cohmer@sympatico.ca,13409034,000000120136468,4,3,Nothing more then what he already did for me . Still having problems though.,4
259175,27-SEP-11,26-SEP-11,Mary-Jane,,en,76.68.55.110,dirwin9@bell.net,13398902,000000120137880,5,5,"Nothing, Mary Jane helped me immensely and even called me back because I had to leave for a doc's appointment! Most people complain about the service at Bell, but I have had good experiences so far! That is, as long as I speak to someone in CANADA!!",5
259176,27-SEP-11,06-SEP-11,Samuel,,en,65.95.89.164,harryandgrace@sympatico.ca,13150052,000000119693677,4,4," At least I could understand his English, which is not allways te case in other converations I have had when sorting out a problem.    ",3
259177,27-SEP-11,26-SEP-11,Christine,,en,69.159.15.126,snakelogan@bell.net,13408890,000000120145650,5,4,The service was excellent.  I hope that I don't get another unwelcome surprise on next months bill.,4
259626,28-SEP-11,27-SEP-11,Diego,,en,65.92.134.135,anna.szczurowska@sympatico.ca,13411790,000000120170749,5,5,,4
259627,28-SEP-11,27-SEP-11,Inobel,,en,69.158.90.186,mcmcauley@sympatico.ca,13419908,000000120167121,1,1,I do not feel that there was enough investigation prior to identify the problem.,3
259628,28-SEP-11,27-SEP-11,Robbie,,en,64.231.190.4,s.pike@sympatico.ca,13422836,000000120169968,1,1,Reduced my bill to match competitors without a contract,1
259629,28-SEP-11,26-SEP-11,Nesrine,,fr,69.159.176.181,francoise.laflamme@sympatico.ca,13400062,000000120135056,4,4,,5
259630,28-SEP-11,27-SEP-11,Emely,,en,64.229.237.12,cameronpagniello@sympatico.ca,13412818,000000120160745,5,5,,5
259631,28-SEP-11,27-SEP-11,Kumar,,en,76.69.10.150,dunbarlm@sympatico.ca,13414692,000000120171991,4,4,"Personally I prefer speaking to a technical representative than the ""chat""
option.  Why?  Because I not a very good typist.  ",4
259632,28-SEP-11,26-SEP-11,Reina,,en,69.157.44.191,wvparks2@sympatico.ca,13410528,000000120142004,5,5,nothing extra,5
259633,28-SEP-11,27-SEP-11,Vijay,,en,74.12.218.205,a__grace@sympatico.ca,13411216,000000120179850,5,5,Nothing,4
259634,28-SEP-11,27-SEP-11,Reuben,,en,64.228.214.139,cklogan@sympatico.ca,13413412,000000120161357,4,4,,4
259635,28-SEP-11,27-SEP-11,Marouen,,fr,76.65.170.77,robertfrechette@sympatico.ca,13422498,000000120172895,5,,,4
259636,28-SEP-11,27-SEP-11,Mohamed Ali,,fr,74.15.156.205,liseandre2@bell.net,13418878,000000120164207,5,5,rien de mieux,5
259637,28-SEP-11,27-SEP-11,Shirin,,en,70.30.34.65,elnazir@sympatico.ca,13414922,000000120181335,5,5,,5
259638,28-SEP-11,22-SEP-11,Mohamed,,fr,142.213.179.44,chantale.begin1@sympatico.ca,13353972,000000120076550,4,1,"J'ai encore le même problème, je dois vous recontacter.",3
259639,28-SEP-11,27-SEP-11,Kumar,,en,70.54.152.120,vallum.mag@sympatico.ca,13424588,000000120178765,1,1,I was told a supervisor would call me back (in 30-45 minutes) because the problem could not be resolved. No one called back. So Bell could have actually had someone call back.,1
259640,28-SEP-11,27-SEP-11,Rebello,,en,184.147.38.154,awmulder@sympatico.ca,13412026,000000120167861,4,4,"I was not told to reboot after the changes were made, the problem reappeared, but once I rebooted all was fine.",4
259641,28-SEP-11,27-SEP-11,Freddy,,fr,70.55.166.213,pierredean@sympatico.ca,13421686,000000120166575,5,4,Il y avait certaines étapes à suivre donc il a fallu prendre le temps de le faire.  Merci à l'équipe....,5
259642,28-SEP-11,23-SEP-11,Wissem,,fr,70.29.188.118,michel.desnoyers@sympatico.ca,13374550,000000120100914,5,4,,5
259643,28-SEP-11,27-SEP-11,Jeannette,,en,65.93.118.4,emurr@sympatico.ca,13414976,000000120184171,1,1,"My problem was solved promptly and simply, but ONLY after 1 -1/2 hours and talking to a clueless girl in Texas then back to someone in Canada whose accent was difficult to understand.  My problem was that I couldn't send or receive email or go on Internet.
During the talks with one of the four different reps, I was told to delete the four emails I had written.  I protested as they were news about my sister who is dying.  But she insisted, so I deleted them and then had to phone them with the news.  I did not appreciate that.  As the fiasco ended up, I was asked to make sure the cable from the modem was secure in the wall unit which I did with great difficulty having to move the desk in close quarters, and FINALLY, was asked to take the black cord out of the modem and put it back in.  And immediately I had email and the Internet.  Please get your act together so the first call (in my case 1-800-275-2273) reaches someone who has some idea of how a computer works and certain problems solved without all this runaround.   ",4
259644,28-SEP-11,27-SEP-11,Hassen,,en,184.144.128.30,richard.lemay4@sympatico.ca,13422346,000000120177667,4,5,"It was hard to hear the Sympatico tech.  The volume level was very low even with the volume at max on my handset.

There was no such problem with the Bell Canada technician who called on 2011-09-28, the communication was sufficiently loud and very legible.",5
259645,28-SEP-11,27-SEP-11,Radhia,,fr,174.92.220.166,michel_chaine@sympatico.ca,13420110,000000120173186,2,1,"Êtes-vous capable de simplifier les factures, d'utiliser une seule nomination pour désigner une chose. Vous préférez plutôt embrouiller le client que vous mettez en ta... et qui ne comprend rien!",1
259646,28-SEP-11,27-SEP-11,Keith,,fr,65.94.176.151,jacques.vinet@sympatico.ca,13416810,000000120183140,4,4,Rien de plus,5
259647,28-SEP-11,27-SEP-11,Stephanie,,fr,173.177.170.95,roch.letourneau@sympatico.ca,13422538,000000120167249,3,2,"Je n'ai toujours pas reçu la confirmation de la cancellation et de plus on m'a envoyé une facture alors que je ne suis plus abonné à vos services depuis juillet .
C'est malheureusement souvent frustrant d'avoir à résoudre un problème avec Bell , c'est malheureux car j'ai toujours admiré Bell qui est un fleuron parmi nos entreprises .",2
259648,28-SEP-11,27-SEP-11,Kim,,en,74.198.164.12,angel.speak@sympatico.ca,13411748,000000120174462,1,1,"I am Cybele's mother, the one whose email was cut off without notice by Bell when Cybele changed her server. I have been a bell telephone line, tv satelite, and my husband uses an internet stick. I was not informed about your cutting off my email and spoke at length to a manager who assured me that I could keep my email name by paying 10.00 a month. Then cybele was charged for this and I spent 1 hour on the phone yesterday with your agent June # xz416 and was finally cut off by her. I am very unsatisfied. and am hoping this issue can be resolved expediantely. My tel is 705 385 3416 ",2
259649,28-SEP-11,27-SEP-11,Armando,,en,67.71.5.108,reeaton@sympatico.ca,13422222,000000120164599,5,5,,5
259650,28-SEP-11,26-SEP-11,John,,en,70.49.244.59,neilbaxter@sympatico.ca,13405830,000000120157686,4,4,Lost connection.  Your rep quickly determined that the line was being switched to fiber and service would be back within 4 hours.  Where was the notice???  I was expecting an important email update and would have arranged other notification if I has known the service was going to down for an upgrade.,3
259651,28-SEP-11,27-SEP-11,Satish,,en,184.147.126.19,mjsal@bell.net,13420294,000000120184088,5,4,nothing,5
259652,28-SEP-11,26-SEP-11,Houssem,,fr,67.71.70.182,denise.dallaire@sympatico.ca,13398734,000000120142762,1,1,"avoir des techniciens au Canada qui comprennent les besoins des Canadiens et surtout qui sont dépourvus d'arrogance et qui peuvent résoudre le problème ce qui n'est pas arrivé - j'ai été privée de mon service courriel pendant plus de 54 heures - sans crédit pour le manque de service, naturellement et en plus j'ai eu droit à cet incompétent de la Tunisie qui se prend pour le nombril du monde.  Réveillez-vous, cher Bell Sympatico, vous avez très lourdement taxé ma patience et ma loyauté.",3
259653,28-SEP-11,27-SEP-11,Methil,,en,70.31.38.234,youngadc@sympatico.ca,13425104,000000120172199,5,5,double-checked implications of deleting a driver before asking me to do it.  Had no internet connection to obtain new one.  Was resolved by technician after I physically moved computer system to new location so that I could hard-wire into modem.,5
260116,27-SEP-11,23-SEP-11,Nouha,,fr,76.69.182.65,denispronovost@sympatico.ca,13369052,000000120082688,2,1,"Régler mon problème aurait été un bon début et que vous pensiez aux effets avant d'apporter des changements majeurs dans vos systèmes. Je travaille à domicile (pour le compte d'une compagnie, je ne suis pas travailleur autonome, donc c'est du télétravail) et j'utilise une adresse de courriel professionel dans le cadre de mon travail. Cette adresse de courriel n'est pas un sympatico.ca ou un bell.net, donc n'est pas une adresse de Bell. Avec vos récents changements tous mes courriels professionnels sont expédiés avec mon adresse personnelle. Ainsi tous ceux à qui j'ai envoyé des courriels de façon professionelle ont reçu ces mêmes courriels avec mon adresse personnelle alors qu'ils n'auraient jamais du connaître cette adresse personnelle. Heureusement pour moi, je reçois dans le même Outlook les courriels entrant pour chacune de mes adresses, sinon je n'aurais jamais vu leurs réponses. Un confrère de travail, qui est dans la même situation que moi, par contre lui ne recevait pas les réponses qu'on lui a envoyé puisque l'adresse qui était utilisé au lieu de son adresse professionelle était celle de sa conjointe. Certaines erreurs se sont produites au niveau de notre travail à cause de nos échanges de courriel qui n'arrivaient pas dans la bonne boîte de réception.

Finalement, j'ai du me débrouiller par mes propres moyens pour régler le problème et je ne suis définitivement pas satisfait du service reçu puisque tout ce que j'ai reçu comme réponse en terminant l'appel est ""Vous allez devoir endurer la situation comme ça pour le moment puisque nous n'y pouvons rien. Je vais soumettre votre requête au service technique et on verra.""",
260117,27-SEP-11,26-SEP-11,Nelly,,fr,74.15.224.175,ronald.blue@sympatico.ca,13407836,000000120136290,1,1,,1
260118,27-SEP-11,26-SEP-11,Ghislain,,fr,64.229.129.104,20thcar18@bell.net,13395034,000000120148690,3,,"Le problème se situe au moment de l'installation du système il y a 10 mois. On m'a fourni un ancien récepteur, d'après le technicien, et on m'a chargé plus cher que la valeur de l'appareil. Pour répondre à la question 2, ma demande est résolue verbalement. Il s'agit de voir la qualité du nouvel appareil. 
Présentement, je dois activer la télévision manuellement!!!
Le conseiller, Ghislain, m'a offert des bonnes conditions et je suppose qu'elles seront respectées. Ce n'est pas parce que c'est moins cher que l'on doit accepter une qualité moindre. 
Merci! ",4
260119,27-SEP-11,21-SEP-11,Med Hedi,,fr,174.94.96.46,jacinthemercier@sympatico.ca,13343344,000000120028500,3,4,"que les agents soient mieux informés, en date du 2 septembre j'avais passé ma commande pour fibe et le 9 septembre devait être ma date de branchement, cependant à cette date le service était offert mais pas encore prêt dans mon secteur. J,ai attendu un technicien qui n,est jamais venu à cette date...commande annulé s en m en aviser...je doit vérifier maintenant l facture qui semble plus élever que prévu...et j'espère que la compensation prévoyant un rabais de 20$ promise sera effective... mais bon, tout ca n,est pas la faute du dernier agent à m'avoir eu en contact..",3
260120,27-SEP-11,25-SEP-11,Ritwik,,en,184.146.105.133,aschollen@sympatico.ca,13388846,000000120122401,4,4,,4
260121,27-SEP-11,26-SEP-11,David,,fr,74.15.224.175,ronald.blue@sympatico.ca,13407838,000000120136866,1,1,,1
260122,27-SEP-11,26-SEP-11,Aquiles,,fr,74.15.224.175,ronald.blue@sympatico.ca,13407840,000000120137798,2,1,,1
260123,27-SEP-11,26-SEP-11,Carlos,,en,70.29.65.39,phillip.lev@sympatico.ca,13406684,000000120148671,3,4,"not have call go to phone repair centre where lady on the line could not undertstand the problem - I kept asking for a technical person and she would not send me to one. She finally, after 15 minutes told me that I needed to call the internet technical person, not her. Once I got the right person, we were able to deal with my question",4
260124,27-SEP-11,26-SEP-11,Dwayne,,en,67.71.93.187,karen.m.barber@sympatico.ca,13402892,000000120135174,5,4,,5
260125,27-SEP-11,22-SEP-11,Lucas,,en,70.54.76.12,collette.browne@sympatico.ca,13354332,000000120061045,5,5,,5
260126,27-SEP-11,26-SEP-11,Kevin,,en,74.14.94.160,gam33gee7@sympatico.ca,13400246,000000120135165,5,5,nothing more--the person I spoke with was excellent.,5
260127,27-SEP-11,26-SEP-11,Rayeesa,,en,70.27.65.92,wog-woc@sympatico.ca,13410474,000000120133769,5,5,Nothing,5
260128,27-SEP-11,26-SEP-11,John,,en,67.68.139.101,malloi@sympatico.ca,13404386,000000120156280,4,4,"  Permanent resolution required 
have had this error many times",4
260129,28-SEP-11,27-SEP-11,Khan,,en,70.30.251.18,j.toibb@sympatico.ca,13416732,000000120174052,2,3,"1. the guy was not easy to hear at first, then he adjusted his headset and the sound was better but still not great. 2. he seemed, as they often do, overeager to take control of my computer and, while he was very polite, 3. he unnecessarily repeated his polite phrases to the point where it was annoying and artificial. 4. toward the end of the conversation his voice was totally cut off for a number of seconds, which  i found alarming since he had access to my computer and i didn't have access to him, so i discontinued the connection. 5. then he came back on and said his headset had gotten disconnected - maybe they were playing around over there in hyderabad - cause what reason would there be for disconnecting his headset. but what i disliked and distrusted most was that he then said he was now going to disconnect his - shall we say - control over my computer, when i had already done it. according to your sworn statement online i have the power to disconnect at any time, but he was suggesting that his connecting or disconnecting was the key moment in the event. when i corrected him by saying i had already done it, he stammered and said he only meant that he was disconnecting his end of it. the good part was that he also very quickly but thoroughly reiterated what he had checked and verified on my computer to check that my email service was okay. but i didn't like his attempt to assert that he had power over my computer, not at all. this was the worst experience i've had with bell sympatico technical service. usually they don't play mind games.",
260130,28-SEP-11,26-SEP-11,Edward,,en,70.26.108.160,claude.tognarelli@sympatico.ca,13398032,000000120150538,3,4,The problem took 10 days to resolve. There were several problems with the Internet. It was not till I threatened to go elsewhere before they sent a technician to the house. The technician was very good and provided very good service,
260131,28-SEP-11,27-SEP-11,David,,en,74.14.113.199,kshantha@bell.net,13418378,000000120161604,5,4,Monitoring our system and send instructions or notfying the problems.,5
260132,28-SEP-11,27-SEP-11,Luke,,fr,174.93.125.221,ge.kod@sympatico.ca,13415720,000000120167981,5,5,Selon cette expérience je te trouve qu'il n'y a rien de particulier à signaler.,5
260133,28-SEP-11,27-SEP-11,Jordan,,en,184.151.63.194,circlec1@sympatico.ca,13413404,000000120165992,5,5,nothing,5
260134,26-SEP-11,24-SEP-11,Nayeem,,en,76.71.33.130,harmonyc@sympatico.ca,13382580,000000120119070,5,5,Nothing,5
258664,28-SEP-11,27-SEP-11,Darwin,,en,64.231.84.137,michaelz@bell.net,13420088,000000120177550,1,1,"1. Darwin was not able to set up my wife's e-mail account because of a hold on this function put on by BELL! he explained that the unresolved problem of internet conductivity. (Consistent wireless internet has not been established at our house by BELL due to Bell's policies for installation procedures as outlined by the technician that came to resolve it.)

2. Darwin offered to set up a technician's visit to change the modem. I explained that the Bell employee technician had been here and had already tried a new modem (which is what we have now) and which he left. The visiting Bell employee explained that it was up to ourselves to resolve the internet network problem as he was NOT allowed to install it nor had the material to do so. We remain with inconsistent wireless despite having been promised a system that would work by the original sales and the followup installer. I had made them BOTH aware that this may become a problem before we went ahead to transfer to Bell.
3. DARWIN sounded to be very capable and was the only one to explain to me the reason as to why we were not able to set up a second e-mail account when the other contacts explained that there was ""trouble"" on the Bell network. For that I commend him. He also tried to connect me to the business office.
3. This ""problem"" of getting working wireless network at our location has given us ""second thoughts"" about once more becoming Bell customers at our new home, and despite having had excellent service from Bell for many many years.

4. I had received an automated call last Friday that stating that a technician would be visiting and would have all the material to ensure that the problem would be resolved.  No followup call has come. It would be nice if someone would call! 

Mike Zell, P. Eng. (retired) 

P.S.It would difficult to recommend BELL to others at this point. 
",1
258665,28-SEP-11,26-SEP-11,Ridha,,fr,70.48.70.121,6136329580@bell.net,13395072,000000120145263,5,5,,5
258666,28-SEP-11,26-SEP-11,Mohamed Amine,,fr,70.48.70.121,6136329580@bell.net,13395074,000000120145867,5,5,,5
258667,28-SEP-11,26-SEP-11,Melissa,,en,76.68.130.183,roxanne53@sympatico.ca,13407920,000000120136155,5,4,"when I cancelled a couple of the services that you offer, one which I had no idea I had; the rep told me there would be a cancellation fee, I don't think there should be a fee

Thank you",5
258668,28-SEP-11,27-SEP-11,Mohammed,,en,65.92.188.16,fuller5@sympatico.ca,13415522,000000120164004,1,1,Answer the questions posed and not guess at solutions really disappointed in the support offered,1
258669,28-SEP-11,27-SEP-11,Vikram,,en,70.55.237.103,rpenson@sympatico.ca,13422710,000000120183729,5,5,,4
258670,28-SEP-11,27-SEP-11,Saifuddin,,en,76.67.160.191,louis.choffe@sympatico.ca,13419032,000000120183370,4,3,Nothing. Technician will make a follow-up call this evening to check on actions taken.,4
258671,28-SEP-11,27-SEP-11,Kevin,,fr,76.67.42.194,pierreleblanc1@sympatico.ca,13421692,000000120170620,5,4,,5
258672,28-SEP-11,27-SEP-11,Shinoj,,en,42.104.29.131,clive_rayman@sympatico.ca,13413492,000000120185233,1,1,You people don't what the he'll you are doing and John Watson should be fired,2
258673,28-SEP-11,27-SEP-11,Juan,,en,174.95.29.233,rtnewton@sympatico.ca,13422774,000000120161614,5,5,,4
258674,28-SEP-11,27-SEP-11,Benazir,,en,74.198.9.161,drcox@sympatico.ca,13414620,000000120183981,1,1,Provide truthful information about the cause of the service interruption,3
258675,28-SEP-11,23-SEP-11,Kiely,,en,70.51.108.203,fmerciales1@sympatico.ca,13370060,000000120102086,5,5,None,5
258676,28-SEP-11,20-SEP-11,Jamie,,en,70.29.7.18,ouibonjour@sympatico.ca,13332764,000000120005749,5,4,,4
258677,28-SEP-11,27-SEP-11,Sofien,,fr,67.68.255.203,andrebond@bell.net,13411680,000000120169910,5,5,tres satisfait,5
258678,28-SEP-11,27-SEP-11,Tyler,,en,70.53.105.72,fourlackie@sympatico.ca,13415370,000000120183540,5,5,,5
258679,28-SEP-11,27-SEP-11,Mariem,,fr,76.67.144.165,franclo1959@sympatico.ca,13415418,000000120173783,5,5,"Je ne pense pas a ajouté quoi ce soit ,Mariem a tres bien répondu a mon probleme ,tres gentille et courtoie ,serviable parce que mes connaissance en informatique sont moindre et je n'ai jamais ressenti un soupir vu mes connaissances elle a fait le travail pour moi .Dite lui Bravo.Bonne journée Claude",5
258680,28-SEP-11,26-SEP-11,Marouen,,fr,76.65.157.194,patricecormier@bell.net,13406376,000000120147971,4,4,Trouver la source de la déconfiguration de mon système,5
258681,28-SEP-11,22-SEP-11,Edgardo,,en,70.49.132.66,johnmaryjo@sympatico.ca,13358328,000000120056640,3,4,"Edgardo was helpful, but the problem was not resolved then. He said he would make a report to Bell, which he obviously did, as a second support person ( Elias)called in the afternoon.
What he installed, seems to have cleared up the slowness and stoppage and improved the overall function of our email service.",4
258682,28-SEP-11,27-SEP-11,Juan,,en,70.53.102.118,rexhew@sympatico.ca,13422301,000000120169090,5,5,"
Based ONLY on my recent experience with JUAN I would recommend Bell...not too much with experience the day before with Chat - that was disappointing..",5
258683,28-SEP-11,27-SEP-11,Sergio,,en,70.49.22.84,mdpereira@sympatico.ca,13419930,000000120162842,5,5,,5
258684,28-SEP-11,27-SEP-11,Sihem,,fr,65.92.26.248,fabricegeroult@sympatico.ca,13415142,000000120169359,5,5,rien,4
258685,28-SEP-11,27-SEP-11,Prem,,en,69.156.153.112,baker_45@sympatico.ca,13412092,000000120184197,5,5,"Technician was unable  to access my computer by remote.  This was the fault of my computer...a new Mac, not his. The technician was patient and very professional, helping me every step of the way""",5
258686,28-SEP-11,19-SEP-11,Alvaro,,en,70.51.165.243,lurine@sympatico.ca,13314710,000000119973891,4,4,don't ovwebook appointments. I had to rebook three times however the job was well done.,5
258687,28-SEP-11,24-SEP-11,Jose,,en,184.144.111.178,tedwillard@bell.net,13387538,000000120110362,2,1,I was disconnected after the technician asked me to plug the modem into another wall electrical outlet. I'm not sure what this was supposed to prove but I had to call back.,2
258688,28-SEP-11,27-SEP-11,Abdelalim,,fr,76.71.180.31,sylvie.gagn@sympatico.ca,13423942,000000120174656,4,4,,3
258689,28-SEP-11,26-SEP-11,Jose,,en,76.70.112.206,wildmanandwildman@sympatico.ca,13410404,000000120149261,5,5,,5
258690,28-SEP-11,27-SEP-11,Cesar,,en,70.49.24.94,dnsmurray@bell.net,13414486,000000120162334,3,3, You could have someone who spoke english well enough to actually understand my problem when I explained it and someone who I could understand with out asking him to repeat himself. This is frustrating enough as a newer computer and internet user without having to deal with language as well. Under the circumstances I think Cesaer and I did alright but we were on the phone well over an hour and a quarter and I don't believe the whole issue is totally correct yet.,3
258691,28-SEP-11,27-SEP-11,Hugo,,en,70.49.33.140,jmford@bell.net,13417450,000000120179023,5,5,It could not be improved upon !!!,5
259178,28-SEP-11,27-SEP-11,Youssef,,fr,174.89.185.89,qianwu@bell.net,13421910,000000120177231,5,1,"Le service à la clientèle au soutien technique était excellent.  Contrairement au premier appel que j'ai fait (c.f. même jour, 30 minutes plus tôt), le technicien a fait preuve de patience, et a écouté la problématique à fond, sans me prendre pour un con.  Même si la problématique semblait simple et pas la faute de Bell, il a quand même entrepris une investigation en profondeur pour se rendre compte qu'effectivement le problème venait de chez Bell, mais qu'il n'y avait pas de solution.

Par contre, du côté de Bell, je suis profondément insatisfait des politiques.  En effet, de changer la configuration des serveurs SMTP unilatéralement, sans aucune information nullepart adressée aux clients, était peu commode.  D'ailleurs, même les ""techniciens de niveau 2"" consultés par le technicien qui a répondu à mon appel n'étaient pas au courant.  Il a fallu des recherches de la part de mon technicien pour dénicher ça je ne sais où.  Pendant tout le processus, on persistait à me répéter que c'était pas le problème de Bell et que c'était moi qui était en cause, alors que finalement, ça s'est avéré le problème de Bell.

Pour le problème, Bell n'offre aucune solution, à part ""débrouille toi"".  Suite à ce genre de comportement, je suis fortement porté à ne pas recommander le service internet de Bell.",1
259179,28-SEP-11,27-SEP-11,Hatem,,fr,69.159.120.31,richard.beauchesne@sympatico.ca,13422338,000000120179873,5,4,,4
259180,28-SEP-11,24-SEP-11,Mohammed shafeeq,,en,184.145.112.46,dgpeck@sympatico.ca,13381304,000000120118998,4,4,"Up to the point when I was on the PC, things were going great. until I tried to log on to the MAC. I could not get on the MAC at the time of the call. My husband had turned the computer off and I did not know the password for the MAC.",4
259181,28-SEP-11,27-SEP-11,Dheeraj,,en,69.159.66.173,hmbc@sympatico.ca,13416424,000000120175736,5,5,"Nothing-this was the best service i have received since signing up for internet service.The support was to the point, no time wasted,and really helped me move on with my job.",5
259182,28-SEP-11,24-SEP-11,Raj,,en,76.70.111.28,harland4@sympatico.ca,13382578,000000120116924,1,1,WHEN YOU CALL WITH A PROBLEM IF WOULD BE NICE THAT IF YOU HAVE TO CALL AGAIN ALL THE INFORMATION IS IN THE COMPUTER AND YOU DO NOT HAVE TO REPEAT YOURSELF LIKE I HAD TO 4 TIMES. I HAD 1 PERSON TELL ME ONE THING ON SATURDAY.  CALLED ON THUESDAY HAD ANOTHER PERSON TELL ME SOMETHING ELSE.  CALLED BACK AGAIN ON TUESDAY TO ANOTHER PERSON  TOLD SOMETHING ELSE AND SAID THEY WOULD CALL BACK AND DIDN'T.  CALLED AGAIN ON TUESDAY GOT ANOTHER PERSON AND FINALLY GOT MY PROBLEM FIXED ON WEDNESDAY.   ,3
259183,28-SEP-11,27-SEP-11,Armando,,en,69.158.90.197,mgerace@bell.net,13420032,000000120162022,4,2,I work from home and depend on internet at all times.   Very inconvenient that it was out for almost 10 hours. Had to pack up all my files and travel to an office to do my work.  This is not the first time that it has gone down.   I changed from Rogers to Bell in March and between the Satelite and Internet not fully satisfied with service interuptions.,3
259184,28-SEP-11,27-SEP-11,Porushotham,,en,50.101.89.120,kev.parle@sympatico.ca,13418198,000000120180175,3,1,"I had an appointment booked to have my internet switched over to Fibre-optics 6 (?) The appointment was between noon and 5pm. I took the time off of work to ensure I was here. no one showed up. After allowing a fudge factor of over an hour I called to see what was happening. I was transferred between different people, (each time having to establish my identity all over again)- why wasn't the info automatically transfered? I was informed that there was no work order pending for my account. Needless to say I was suprised/disappointed especially after having had an appointment booked by your staff 3 days earlier.",
259185,28-SEP-11,27-SEP-11,Christianne,,en,70.26.8.44,dharmeshpatel@sympatico.ca,13414272,000000120160723,3,3,sent confirmation of the $5 credit per month,3
259186,28-SEP-11,26-SEP-11,Naveenkumar,,en,69.157.23.206,dave.godin004@sympatico.ca,13398522,000000120147584,4,4,,4
259187,28-SEP-11,24-SEP-11,Walid,,fr,70.55.185.187,francois.auger057@sympatico.ca,13382092,000000120119231,5,5,,5
259188,28-SEP-11,26-SEP-11,Chelsey,,fr,69.159.131.152,marc.bergeron77@sympatico.ca,13404460,000000120155417,5,5,,5
259189,28-SEP-11,21-SEP-11,Reuben,,en,70.54.182.11,crates@sympatico.ca,13340330,000000120037249,4,3,Nothing my modem is not working consistently and he tried to boost the signal,4
259190,28-SEP-11,21-SEP-11,Jean,,en,70.54.182.11,crates@sympatico.ca,13340332,000000120037779,4,3,I called originally for a tech problem but discovered that my initial monthly charge had been increased after the 12 months. I talked to customer loyalty to have the charge reduced. He reduced it but was unable to combine my family's two one bills into one. I did not have time to sit on hold waiting for a fourth customer service rep so did not complete the final task,4
259191,28-SEP-11,24-SEP-11,Brent,,en,64.231.66.205,tomlou@sympatico.ca,13387692,000000120120199,1,1,,3
259192,28-SEP-11,26-SEP-11,Shashank,,en,70.54.60.109,jgrandall@sympatico.ca,13402058,000000120158175,2,2,have some one who listens,2
259193,28-SEP-11,27-SEP-11,William,,en,204.237.88.163,john.mcguirk@sympatico.ca,13417584,000000120169067,5,4,,5
259194,28-SEP-11,23-SEP-11,Ghaieth,,fr,69.158.171.73,jacques.pauline.grenier@sympatico.ca,13371512,000000120097112,5,5,Excellent service par votre préposé,5
259195,28-SEP-11,27-SEP-11,Lukasz,,fr,174.93.190.84,berube.michel@sympatico.ca,13412314,000000120163349,3,5,,4
259196,28-SEP-11,27-SEP-11,Allan,,en,184.147.202.61,llubberts@sympatico.ca,13418940,000000120173217,2,4,"The hour worth of trouble shooting things I had already trouble shooted was annoying.  The woman I spoke to was lovely and friendly and just trying to doing her job, but I already knew it was something more than the basic things I had already tried. ",2
259197,28-SEP-11,27-SEP-11,Wafa,,fr,70.48.18.246,sdumas000@sympatico.ca,13423130,000000120170657,1,1,"M'offrir un meilleur prix pour mes services, car je suis client de longue date. J'ai discuté avec les membres de ma famille et ils paient moins cher pour la même chose chez Bell.",2
259198,28-SEP-11,26-SEP-11,Mohamed Amine,,fr,70.55.102.129,remi.pelland@sympatico.ca,13407364,000000120134141,5,5,,5
259199,28-SEP-11,21-SEP-11,Darwin,,en,70.24.9.210,rpauctions@sympatico.ca,13349030,000000120048967,1,1,"Resolve the problem that there were 4 missed appointments to get my internet up & running.No one came eventhough I had 3 confirmation numbers. I was actually made to feel stupid!!! But the man that finally came was wonderful & set me up without issue, was pleasant & helpful.",1
259200,26-SEP-11,13-SEP-11,Mark,,en,205.210.222.150,tmturnip@sympatico.ca,13246542,000000119837065,3,,"As this problem was caused by Bell, I recommend changing your procedures to ensure this does not happen for other customers.",3
259201,27-SEP-11,26-SEP-11,Kathleen Emily,,en,74.12.47.244,tdlear@sympatico.ca,13409514,000000120133793,5,4,not created the reason for the call in the first place!,3
259654,28-SEP-11,27-SEP-11,Vladimir,,en,76.67.109.207,lochm@bell.net,13418960,000000120161994,5,5,,5
259655,28-SEP-11,27-SEP-11,Hassen,,fr,174.88.85.207,lilianefournier@sympatico.ca,13418772,000000120166047,5,4,,5
259656,28-SEP-11,27-SEP-11,Nizar,,fr,184.144.224.213,jasmine.a@sympatico.ca,13416950,000000120183513,3,5,"Ce soir, je suis satisfait à 100 % grâce aux deux technitiens qui ont résolu notre problème. ",5
259657,28-SEP-11,27-SEP-11,Asha,,en,70.50.33.49,ckmcewen@sympatico.ca,13413414,000000120181148,5,5,Nothing it was great service,5
259658,28-SEP-11,26-SEP-11,Sarra,,fr,184.144.180.76,verolaplante@bell.net,13410098,000000120150730,3,2,peut etre me référer èa quelqu'un qui connaissait les fait de naviger pour pouvoir ecouter nhl center ice gratuit sur internet,5
259659,28-SEP-11,13-SEP-11,Nabil,,fr,184.144.222.100,belanger_9@sympatico.ca,13234708,000000119860803,3,1,Améliorer ma connection pour quel soi plus rapide ,3
259660,28-SEP-11,25-SEP-11,Felix,,en,76.71.217.93,s.sollecito@sympatico.ca,13393894,000000120129768,3,1,,2
259661,28-SEP-11,27-SEP-11,Mariem,,fr,76.71.221.106,janetlabrie@sympatico.ca,13416912,000000120161174,4,2,"j'aurait aimé que mon problème se règle
sur lors de cette appel",5
259662,28-SEP-11,27-SEP-11,Noureddine,,fr,74.15.156.239,jmhr@sympatico.ca,13417452,000000120183113,4,5,,5
259663,28-SEP-11,27-SEP-11,Sarra,,fr,76.65.123.78,richard.stpierre@sympatico.ca,13422358,000000120163968,5,2,cetait un probleme de carte reseau ,5
259664,28-SEP-11,26-SEP-11,Ridha,,fr,67.71.21.220,piche.denis@sympatico.ca,13406698,000000120156477,4,4,L'appel incluant l'attente a duré 40 minutes. C'était trop long.,4
259665,28-SEP-11,25-SEP-11,Gayathri,,en,65.95.139.186,tony.rizzuto@sympatico.ca,13394604,000000120123953,5,5,,5
259666,28-SEP-11,27-SEP-11,Lamya,,fr,184.145.183.46,claudettelaverdiere@sympatico.ca,13413460,000000120160130,5,4,J'ai toujours de la difficulté à entendre celle ou celui qui est à l'autre bout de ligne.  L'ajustement n'est pas correct.  ,5
259667,28-SEP-11,27-SEP-11,Margaret,,en,184.144.75.64,dndfrisby@sympatico.ca,13414484,000000120166999,5,4,improve the quality of the line connection. It was difficult to hear the rep at times.,4
259668,28-SEP-11,22-SEP-11,Haykel,,fr,70.51.50.34,rollandla@bell.net,13363036,000000120068715,5,5,je suis tres satisfais de votre service merci bien,5
259669,28-SEP-11,27-SEP-11,Alejandro,,en,70.48.214.21,ronaldandshirley@sympatico.ca,13422618,000000120177763,5,5,,5
259670,28-SEP-11,27-SEP-11,Ravi,,en,76.69.41.9,lovealotkennelregd@bell.net,13419072,000000120172508,4,4,"service representative was good, cant think of anything. thank you",4
259671,28-SEP-11,27-SEP-11,Rodolfo,,en,184.147.215.250,blchappell@bell.net,13412468,000000120174633,5,5,explain signing in to bell.net email is not possible while signed into hotmail sooner (am an inexperienced user),5
259672,29-SEP-11,27-SEP-11,Houssem,,fr,64.228.238.68,carmen.langford@sympatico.ca,13412900,000000120171621,4,4,,5
259673,29-SEP-11,23-SEP-11,Stephane,,en,69.42.191.210,mritchi@sympatico.ca,13374914,000000120082710,5,5,a bit less wait time for the call the be answered and the hold music with repetitive message is irritating ,5
259674,29-SEP-11,27-SEP-11,Sushil,,en,174.93.10.13,c.repa@sympatico.ca,13412786,000000120185202,2,1,I was told that my internet service would be up and running by 6am Wednesday morning - this was not the case,2
259675,29-SEP-11,28-SEP-11,Rain,,en,70.53.106.221,gfthomas13@sympatico.ca,13429874,000000120189086,5,4,,2
259676,29-SEP-11,28-SEP-11,Karina,,en,204.101.237.139,vbalamurali@sympatico.ca,13438512,000000120194257,4,4," The service was pretty good, the only thing that may have help would have been a phone call letting me know what time the representative arrives.",5
259677,29-SEP-11,28-SEP-11,Andy,,en,184.145.51.95,nanajokura@sympatico.ca,13434620,000000120188628,3,3,CSR needs to listen more carefully to customer's description of problem and not assume the customer is ignorant of technical issues,2
259678,29-SEP-11,28-SEP-11,Yao,,fr,69.157.92.216,manon_fournier49@bell.net,13433414,000000120202741,5,5,,5
259679,29-SEP-11,28-SEP-11,Dorothy,,en,70.52.146.234,mark.bartlett@sympatico.ca,13433614,000000120197614,5,5,"My first phone call was cut off ... probably not first person's fault.  Dorothy, who finally handled my issues was excellent ... a rarity when I deal with Bell - a company that I have learned to love to hate for other reasons ... as in an issue with a ""temporary"" line between me and my neighbour that is now 6 months old and a trip hazard ... almost killed myself on it because it was installed without any notice to me.  You can call me about this 416 757-8870.  My answer to question 4, below, is based on the ongoing trip hazard, not Dorothy's help -  which was excellent.",1
259680,29-SEP-11,28-SEP-11,Kanchumarthi,,en,216.221.88.54,o2grow@sympatico.ca,13434942,000000120203900,1,1,,3
259681,29-SEP-11,28-SEP-11,Med Wassim,,fr,38.104.154.98,alprovencher@sympatico.ca,13426014,000000120209550,4,4,"Il m'a fallu appelé car je ne trouvais pas le mot de passe du modem nullepart pour mon compte...
Il m'a fallu 3 appels sur une période d'un mois auprès de Bell pour avoir un modem de remplacement pour le mien qui était défectueux.  Même avec des numéros de confirmation, la commande n'était jamais passé...",2
259682,29-SEP-11,28-SEP-11,Kamel,,fr,70.24.197.116,pichette4@sympatico.ca,13435436,000000120187835,4,2,"Le petit problème que j'avais, n'a pas été résolu avec le type de Bell, il a été très gentil et a tenté de régler mon problème mais en vain.
Manque de connaissance ...peut-être ??
Toutefois, j'ai régler mon problème suite à une discussion avec un voisin, il m'a donné une manière de corriger mon problème et cà fonctionne bien actuellement.",4
259683,29-SEP-11,28-SEP-11,Jose,,en,74.12.1.220,findrt@sympatico.ca,13429386,000000120203630,5,5,None at this time.,5
259684,29-SEP-11,27-SEP-11,Mohammed,,en,70.27.43.210,elmarp@bell.net,13414918,000000120162085,1,1,"It took 4 calls and three technical advisors before the transfer and installation was complete.This was from Sept 27 to sept 29. The problem was resolved 8:00 am sept 29.after speaking to the last  tchnicial advisor on the morning of sept.28. The inital contact to transfer the phone and internet service,only transfered the phone service and only cancelled the internet and didnot communicate the change to any one at bell. Bell should insure that only one call is required to transfer customer services and doing it right the first time.Additional training of your technical people is definitely required. Mohammed was not the only one not able to resolve the problem other technicql people also had difficulties.     ",1
259685,29-SEP-11,28-SEP-11,Nizar,,fr,67.68.219.39,bruno.bourget@sympatico.ca,13427114,000000120203377,5,5,,5
259686,29-SEP-11,28-SEP-11,Sofien,,fr,70.50.0.228,dianemartelca@sympatico.ca,13428578,000000120208345,4,5,,4
259687,29-SEP-11,28-SEP-11,William,,en,70.27.31.148,viradcliffe@sympatico.ca,13438612,000000120205990,5,5,better english speaking,5
259688,29-SEP-11,28-SEP-11,Aprajit,,en,70.49.247.21,bailey1949@bell.net,13426538,000000120189903,5,5,nothing,5
260135,26-SEP-11,25-SEP-11,Alvaro,,en,70.31.50.153,gail.horrick@sympatico.ca,13390430,000000120131662,5,5,"Nothing, Alvaro did everything quickly and effeciently and detected an email which was blocking my system from emails being received or sent.  ",5
260136,26-SEP-11,19-SEP-11,Tejaswvi,,en,64.231.100.125,philbarb@sympatico.ca,13317382,000000119991727,1,1,transfer to someone in CANADA that I could understand better,3
260137,26-SEP-11,02-AUG-11,Robbie,,en,74.14.118.202,patchurch@sympatico.ca,12783949,000000118892369,1,1,"Get customer service people who can speak fluent English and no something about all aspects of computers & current software for internet enquires instead of them blaming the customer and also people who are coureous, polite and helpful to custmers when they're enquiring about their bills for both internet and telpehone.",1
260138,26-SEP-11,24-SEP-11,Madhu,,en,216.191.50.210,ljodha@sympatico.ca,13384304,000000120110776,4,4,,4
260139,26-SEP-11,20-SEP-11,Eka,,en,70.50.238.71,Ron_Davis@bell.net,13321904,000000120010331,2,4,Listen. My internet wasn't installed until Sept.11. Rep kept stating I didn't use it in august! IT DIDN'T EXIST!,2
260140,26-SEP-11,22-SEP-11,Samantha,,en,70.54.16.203,danielselliah@sympatico.ca,13354656,000000120076755,,1,I was advised to seek the assistance of a technician to resolve the matter,4
260141,26-SEP-11,25-SEP-11,Ajay,,en,74.14.35.113,b.cforestell@bell.net,13388908,000000120125719,1,2,"Not one thing-a lot of things.
1) Be consistent in advice to clients. The problem I had to call about should never have occurred.When you call Bell services you get different answers and advice depending on who you happen be speaking with.
2) Improve your technical competence.
3) Return phone calls as promised. Communication is pretty bad. Lots of soothing words but no results and no follow-up.",1
260142,26-SEP-11,19-SEP-11,Ginette,,en,76.64.221.54,ourlinus@sympatico.ca,13316958,000000119981969,4,4,,5
260143,26-SEP-11,18-SEP-11,Nelly,,en,69.159.63.208,cqjay@sympatico.ca,13299040,000000119960482,3,3,,2
260144,26-SEP-11,25-SEP-11,Karen,,en,64.228.70.11,weast1@bell.net,13394842,000000120127930,5,5,,5
260145,26-SEP-11,25-SEP-11,Aguibou,,fr,174.91.254.176,grgoire.ct@sympatico.ca,13390656,000000120125247,5,5,,5
260146,26-SEP-11,25-SEP-11,Estephania,,en,174.92.101.25,lindamclark@sympatico.ca,13391942,000000120123609,5,5,,5
260147,26-SEP-11,21-SEP-11,Walid,,fr,69.159.134.177,mimosas@sympatico.ca,13346724,000000120047059,5,4,,5
260148,26-SEP-11,25-SEP-11,Suresh kumar,,en,184.146.168.40,ianbird@sympatico.ca,13390900,000000120121645,3,2,Fixed the problem,2
260149,26-SEP-11,21-SEP-11,Matthew,,en,65.92.23.163,Jennynoel@sympatico.ca,13337590,000000120041723,4,4,"take off a little more on the price of the internet. 
p.s both matt and terry were nice(professional, helpful and polite) to me and deserve some recognition",5
260150,26-SEP-11,25-SEP-11,Mohamed,,fr,74.14.210.220,martin.goudreault@sympatico.ca,13392388,000000120128737,5,5,tout est o.k.,5
260151,26-SEP-11,25-SEP-11,Manel,,fr,70.52.98.236,cj.roy@sympatico.ca,13389498,000000120125009,5,5,Être aviser d'où vient le problème.  Était-ce une panne réseau?  Qu'est-ce qui a provoquer le besoin de reseter mon modem et de tout réinstaller internet et réseau sans fil?,5
260152,26-SEP-11,14-SEP-11,Mohamed,,fr,76.68.177.125,mpoirier010@sympatico.ca,13256818,000000119887270,4,4,tout etait bien correct,4
260153,26-SEP-11,25-SEP-11,Shyam,,en,174.91.173.59,mohitsu@bell.net,13392758,000000120130733,5,5,"My experience was just great, thank you.",5
260154,26-SEP-11,14-SEP-11,Cecelia,,en,24.36.182.84,rsneyd@bell.net,13258779,000000119872810,1,1,"I cancel my phone and internet every October for 5 months while out of the country.  The Bell representative I spoke to this past October advised me he was in Costa Rica and told me that it was taken care of and there would be no charge.  When I returned in March I received Bell statements for 5 months charging me $29.62 for 5 months.  I called Bell and reached somebody in Manilla.  I could hardly understand her.  She told me she would look into it and get back to me.  After 2 weeks |I hadn't heard anything.  I called several times to complain about it.  I was annoyed so I canceled my phone and internet service and went with Cogeco.  That was on July 5th.  One of Bell's employees told me that they had received no cancellation order however shortly after I canceled I got a letter headlined ""Have you Seen Ralph Sneyd"" signed by Heather Tulk asking me to come back to Bell.  She has a telephone number which I've tried 3 times to get in touch with her but to no avail.  Bell must have known that I canceled or they wouldn't have sent this letter.  You keep sending me bills every month and I would like to get this stopped.  I finally I talked to one of your supervisors and he told me there was no way I was going to get reimbursed.  I am 90 years old and don't need this hassle.  I have been a customer of Bell for 70 years.  If I don't receive a satisfactory resolution to this matter I will be proceeding to Smalls Claim court for a settlement.  According to my calculations I should be reimbursed for $146.30 (five months at 29.62).  Also the charges that you have been billing me since I canceled. 
Ralph Sneyd",1
260155,26-SEP-11,21-SEP-11,Nizar,,fr,76.71.192.158,liliv@sympatico.ca,13345254,000000120052045,5,5,Rien,5
260156,26-SEP-11,23-SEP-11,Isaac,,fr,74.15.234.82,bergeronr@sympatico.ca,13367218,000000120097070,4,4,"Le problème a été difficille à résoudre.
Je suis très patient dans ces circonstances là et la personne qui m'a répondu l'était aussi (Issac) (Environ 1 hre 10 min.au téléphone)
Donc, le problème était localisé sur les courriels entrant et sortant qui ne fonctionnaient pas.Après avoir résoulu le problème et quitté votre conseiller j'ai retourné dans ma boite de courriel sympatico.ca et là je n'ai pas aimé du tout,mais pas du tout,le constat que j'ai fait car tout les courriels de cette boite là avaient disparus. Par contre les courriels des boites hotmail.com et hotmail.ca étaient encore là.
Pour votre information, ma boite de courriel principale était @SYMPATICO.CA.........
Voilà pourquoi je suis indécis à la question #4
Renault Bergeron
bergeronr@sympatico.ca


",
260157,26-SEP-11,16-SEP-11,Med ali,,fr,76.67.193.40,jacques312@sympatico.ca,13280478,000000119939175,5,5,,5
260158,26-SEP-11,25-SEP-11,Edwin,,en,184.145.66.69,igsadler@sympatico.ca,13390920,000000120126415,5,5,,4
260159,26-SEP-11,23-SEP-11,Shashank,,en,70.29.46.25,l.veroba@sympatico.ca,13373022,000000120102575,5,4,,5
260160,26-SEP-11,25-SEP-11,Satish,,en,69.156.178.46,cmmosher@sympatico.ca,13389540,000000120129090,3,4,Speaking the English language,3
260161,26-SEP-11,23-SEP-11,Michel,,fr,76.70.60.160,lise.trottier@bell.net,13373436,000000120103096,5,3,,5
258692,26-SEP-11,23-SEP-11,Alun,,en,68.179.30.37,pennyrabon@sympatico.ca,13375720,000000120089455,1,1,"Employ some people who know what they are doing!!  After spending 3.5 hours on the phone to Bell to try to straighten out my move, I am finally giving up.  After being a Bell customer for over 30 years, I am having to change to someone else just so I can get phone and internet service.",1
258693,26-SEP-11,25-SEP-11,Lukasz,,fr,174.93.251.131,j_nadeau@sympatico.ca,13390998,000000120124117,5,5,100% satisfait,4
258694,26-SEP-11,25-SEP-11,Mary ruksana,,en,70.30.201.239,rcaldareri@sympatico.ca,13393532,000000120125118,5,5,,5
258695,26-SEP-11,25-SEP-11,Walid,,fr,174.92.243.89,jean.beaulieu082@sympatico.ca,13391126,000000120130329,4,5,M'informer que j'allais perdre des archives dont je ne pensais pas qu'ils étaient encore dans le serveur saturé et qui ont été supprimés pour les besoins.,4
258696,26-SEP-11,25-SEP-11,Michel,,en,74.14.4.14,carolwood1@sympatico.ca,13389340,000000120131906,5,5,Nothing.  Michel was very professional and very helpful.  My issue was resolved quickly and I didn't feel any frustration.  It was one of the most pleasant service calls I have ever received.,5
258697,26-SEP-11,21-SEP-11,Chad,,fr,205.237.29.2,nathelie@sympatico.ca,13347234,000000120043388,4,4,,5
258698,26-SEP-11,13-AUG-11,Melvin,,en,67.70.117.193,white2007@sympatico.ca,12902305,000000119154475,,,upgraded my modem to your new wireless,
258699,26-SEP-11,18-SEP-11,Sanjay,,en,174.88.180.117,emmanuel.benetos@sympatico.ca,13299778,000000119967185,1,1,Solve my problem.,1
258700,26-SEP-11,25-SEP-11,Venkat,,en,69.158.81.64,bflynn76@sympatico.ca,13389044,000000120130178,3,3,"Advise customer of any changes being made such as ""SIGN IN"" which was my problem. I have no idea what all the ""JUNK"" thats now showing means. I doubled clicked the icon in the past and signed in. If I have to sign in again, I will have to call someone in ASIA for help and my nerves cannot take another call like that due to not understanding his english.",1
258701,26-SEP-11,23-SEP-11,Adarsh,,en,70.54.9.54,jim.rosee@sympatico.ca,13371978,000000120092332,5,5,,5
258702,26-SEP-11,24-SEP-11,Mohamed Amine,,fr,65.94.252.41,pierrel@sympatico.ca,13385986,000000120107639,4,4,,5
258703,26-SEP-11,23-SEP-11,Salvador,,en,69.156.154.23,wille@sympatico.ca,13378678,000000120092069,5,5,It took along time to get to talk to someone.,4
258704,26-SEP-11,25-SEP-11,Carlton,,en,74.15.61.128,ptal@sympatico.ca,13393424,000000120126570,2,2,,3
258705,26-SEP-11,25-SEP-11,Emmanuel,,en,50.101.150.248,margandbobconway@sympatico.ca,13392282,000000120122462,4,5,Someone without a heavy accent answering the call,4
258706,26-SEP-11,24-SEP-11,Ravi,,en,174.88.89.86,gap89@sympatico.ca,13382198,000000120111831,5,5,none it was all good,5
258707,26-SEP-11,08-SEP-11,Souhaib,,fr,174.93.246.242,charles.desrosiers@sympatico.ca,13177336,000000119739867,1,1,,1
258708,26-SEP-11,25-SEP-11,Jose,,en,70.26.119.82,bpwideman@sympatico.ca,13389158,000000120124730,3,4,I had trouble understanding him. Accent problem. Was I speaking to someone in Canada?,3
258709,26-SEP-11,22-SEP-11,Rey Ivan,,en,70.26.14.41,smboyer@bell.net,13363948,000000120065224,4,4,,3
258710,26-SEP-11,23-SEP-11,Juan Carlos,,en,76.71.50.123,colinvysick@bell.net,13368424,000000120091698,5,5,very helpful,5
258711,26-SEP-11,24-SEP-11,Saadullah,,en,183.83.198.231,weegar_family@bell.net,13388060,000000120106134,5,5,,5
258712,26-SEP-11,25-SEP-11,Roy,,en,174.89.140.150,skarpacz@sympatico.ca,13394162,000000120130358,,2,"Restore 'full' internet service vs unreliable temp 'metered' service that times out after 60 min. [occasionally after 120/180 min.] and then waiting several hours before I can [hopefully] log on again.
So far today, for 1st time in about 2 weeks I seem to have service retored. Time will tell! 
",
258713,26-SEP-11,24-SEP-11,Vincent,,en,65.95.8.96,ckframer@sympatico.ca,13380760,000000120105348,1,1,your service sucks,1
258714,26-SEP-11,22-SEP-11,Elyes,,fr,69.156.66.24,josee.ruel@sympatico.ca,13358386,000000120078555,3,4,"Même si la ligne a été réparée, le taux de transfert demeure peu élevé. Normalement, ce taux devrait être situé a 6Mbits selon le coût de mon forfait et, après plusieurs tests, il est de 2.5Mbits en moyenne.",2
258715,26-SEP-11,20-SEP-11,Prince,,fr,174.93.239.46,bertpier@sympatico.ca,13323360,000000120006215,3,4,ne pas avoir tenté de vous dérober de votre engagement conclu deux mois auparavant.,3
258716,26-SEP-11,24-SEP-11,Asma,,en,67.71.64.18,peter_david@sympatico.ca,13385908,000000120120233,4,4,,4
258717,26-SEP-11,29-AUG-11,Raza,,en,70.53.97.102,jamessymon@sympatico.ca,13050909,000000119501127,,,live by contract. got my bill saying you are raising my modem by 1.00that is not what i agreed to so you are not living by your agreement so if you dont live by agreement neiyher do I at no penalty jim symons leamington ont.,2
258718,27-SEP-11,20-SEP-11,Tyler,,en,70.30.69.151,muggs@bell.net,13332168,000000120018153,5,4,"Tyler was just great.  He was a perfect 
example how everyone should deal with people.  He was very caring and under-
standing.



",5
258719,27-SEP-11,25-SEP-11,Jose,,en,174.95.210.24,stars@bell.net,13394274,000000120128624,5,4,Jose was very patient and helpful.  He also spoke with my son and answered many questions which helped him.  Thanks!,4
258720,27-SEP-11,26-SEP-11,Med amir,,fr,69.156.85.158,cristalchopin@sympatico.ca,13398260,000000120148090,5,5,Rien d'autre,5
258721,27-SEP-11,26-SEP-11,Afef,,fr,24.200.86.12,johanneth@bell.net,13402354,000000120134322,4,4,,4
258722,28-SEP-11,27-SEP-11,Denis,,en,76.71.78.241,bgordon4@bell.net,13412364,000000120166712,5,4,"Denis, (xx029)did a very good job in an attempt to retain a very dissatified customer because of the ongoing experience i've had with Bell since Jan/2011. It is somewhat because of him, that the remaining service will Bell will be tested over the next few months to guage my level of satisfaction. I have been a loyal Bell customer for years but the treatment experienced since Jenuary was not pleasant. You are no doubt aware how fiercely competitive other providers are. Consumers have multi- choices!",2
258723,28-SEP-11,27-SEP-11,Tyler,,en,70.49.51.225,stephen.jarvis@sympatico.ca,13423720,000000120178825,5,5,,5
258724,28-SEP-11,27-SEP-11,Sarry,,en,76.68.82.205,mary.fisher@sympatico.ca,13419736,000000120179819,5,5,,5
258725,28-SEP-11,27-SEP-11,Hector,,en,76.68.82.205,mary.fisher@sympatico.ca,13419738,000000120164241,5,5,,5
258726,28-SEP-11,27-SEP-11,Ashfaq,,en,70.31.39.31,donald_luck@bell.net,13414523,000000120162093,4,4,,4
258727,28-SEP-11,27-SEP-11,Grace,,en,174.88.76.138,kirkcanning@sympatico.ca,13418294,000000120177779,1,1,"1. Eliminate the wasted time waiting to speak to the next ""layer"" of technical support and get rid of the elevator music. 2. Foreign speakers attempting to speak english are not the answer. ",1
258728,28-SEP-11,27-SEP-11,David,,en,74.12.118.239,sgehbe@bell.net,13423208,000000120171088,4,4,"Make switching from one person to another more efficient. While waiting for the third representative to pick up, I was disconnected. Reps were very polite and very helpful, and wait times were not too long.",5
259202,27-SEP-11,26-SEP-11,Rebello,,en,184.144.74.90,jmcdonald442@bell.net,13402222,000000120135134,5,4,Nothing,5
259203,27-SEP-11,26-SEP-11,Anne,,fr,76.65.51.169,andreandrelajeunesse@sympatico.ca,13396046,000000120148352,5,4,"M'offrir un tarif concurrentiel avant que je décide de changer pour une autre compagnie.Si j'avais magasiné avant, j'aurais eu un meilleur tarif avant.
C'est assez malheureux comme façon de faire par votre compagnie.
Je comprend aussi que cela ne vous intéresse pas vraiment. ",1
259204,27-SEP-11,26-SEP-11,Mohammed,,en,184.146.125.44,lpurvis@sympatico.ca,13404054,000000120158131,4,3,Can't think of anything - he was very patient when I could not hear well (I have a hearing problem). I really like when the reps offer to take over and look for and fix the problem.  They do not all do that. ,4
259205,27-SEP-11,25-SEP-11,Mark,,en,66.11.65.73,crawnsley@sympatico.ca,13389596,000000120130843,3,2,"Service tech came out a day before we were told.  He changed the box outside of the house BUT WE ARE STILL HAVING ISSUES WITH OUR CONNECTION.  I was still dropping out AFTER the work was done.  

WE NEED THIS FIXED!

We can see drupy cables at the back of our yard. WHAT IS GOING ON?  THIS ISSUE HAS BEEN HAPPENING FOR ALMOST A FULL YEAR NOW!

PLEASE RESOLVE.",
259206,27-SEP-11,22-SEP-11,Timothy,,en,76.64.73.164,rkrueger@sympatico.ca,13362860,000000120059241,5,5,,5
259207,27-SEP-11,26-SEP-11,Sharadha,,en,184.146.119.94,doug.fraser@sympatico.ca,13399162,000000120138968,5,5,Nothing,5
259208,27-SEP-11,26-SEP-11,Rod,,en,76.69.11.66,lschroeder44@sympatico.ca,13404068,000000120156221,5,5,,5
259209,27-SEP-11,24-SEP-11,Ramzi,,fr,74.58.30.12,sylvie.dubuc@sympatico.ca,13387432,000000120110249,4,5,,4
259210,27-SEP-11,26-SEP-11,Jose,,en,64.229.28.142,dzero@sympatico.ca,13399346,000000120145531,1,1,not have me on the phone for 90 minutes,3
259211,27-SEP-11,26-SEP-11,Ronda,,en,64.231.149.125,johngoatcher@sympatico.ca,13402428,000000120141449,5,5,First phone connection was on-hold for a very long time and then hung up without getting through to someone.,4
259212,27-SEP-11,26-SEP-11,Basho,,en,74.198.9.176,jtdelsordo@bell.net,13402674,000000120147101,5,5,Nothing ,5
259213,27-SEP-11,14-SEP-11,Amy-Lynn,,en,174.91.101.249,gpinkrah5@sympatico.ca,13252456,000000119877418,5,4,In my case everything was done right,5
259214,27-SEP-11,26-SEP-11,Yosra,,fr,174.91.16.123,yves_pepin1@sympatico.ca,13410734,000000120150321,3,3,Je vais le voir sur ma prochaine facture,3
259215,27-SEP-11,26-SEP-11,Armando,,en,199.243.128.106,michael.stirrup@sympatico.ca,13405120,000000120158011,5,5,,5
259216,27-SEP-11,20-SEP-11,Cesar,,en,70.31.156.154,jcampbell101@bell.net,13328412,000000120015951,4,4,"My request was for Bell Security. And Cesar looked after that for me.

Perhaps, Cesar could have explained to me tht I would also need Antivirus protection for complete protection -- I only say this as I thought Bell Security included that.  But it was really my responsibility to make this inquiry.  

But other than that, Cesar I feel did an examplary job in explaning the changes he was making.  He also enabled me to change my password.  

",5
259217,29-SEP-11,28-SEP-11,Gilbert,,en,69.157.119.20,M.Juthani@bell.net,13425458,000000120206676,5,5,we dont' like to speak with the machine in the beging og call.,5
259218,29-SEP-11,20-SEP-11,Alvaro,,en,70.49.176.160,kp.kane@sympatico.ca,13329806,000000120010540,1,1,"Spoke to a guy in El Salvador.  He couldn't fix the problem.  Then, a woman took over and she couldn't fix the problem.",1
259219,29-SEP-11,26-SEP-11,Mark,,en,76.66.88.246,christopherpiper@sympatico.ca,13397938,000000120149136,5,5,,5
259220,29-SEP-11,26-SEP-11,Mitchell,,en,174.95.206.185,dilttor@sympatico.ca,13398886,000000120134976,5,5,"Almost everytime there is a change to one of my services, the bill is not correct.  The price given over the phone at the time of the change is not the correct amount reflected on my bill and I have to call.",4
259221,29-SEP-11,28-SEP-11,June,,en,70.52.153.131,hdignard@bell.net,13430368,000000120208520,5,1,My internet acct. usage has been changed to 2 gb.  My original agreement with bell when I changed fr Rogers in April 2011 was to be 42 GB for 1 year. It has been chgd now to 2 GB. I have talked to numerous bell reps in the last 2 weeks who are all polite and willing to change my acct. But as today it is still 2 GB. On Sept. 28 rep told me she would send confirmation email saying she sent a memo to have this internet acct. fixed & that I would not be charged for any over useage.  I have not yet received any confirmation email.  I am really thinking I would be better off with Rogers.  I have been a Bell customer for 34 years but I am very frustrated with the last 2 weeks with Bell. Heather Dignard,2
259222,29-SEP-11,28-SEP-11,Veerapuram,,en,70.27.139.88,aforce2B@sympatico.ca,13425760,000000120201738,5,4,"I was completely satisfied.  Your rep was competent, patient and pleasant.",5
259223,29-SEP-11,28-SEP-11,Jacqueline,,en,207.164.79.103,m.watcher@bell.net,13433264,000000120190412,1,1,not hang up on me,1
259224,29-SEP-11,28-SEP-11,David,,en,207.164.79.103,m.watcher@bell.net,13433266,000000120190667,3,1,inform me of changes to my internet,2
259225,29-SEP-11,28-SEP-11,Deepthi,,en,70.51.171.154,ian.cowling@sympatico.ca,13430626,000000120199884,4,1,"Deepthi did her best to help but the problem was beyond her.  The deficiency lay with Bell itself and it's terrible customer communications practice.  When internet service is to be suspended (in this case it was the 905 477 area on October 28th) Bell should send out an advisory not post useless and misleading ""error"" messages when a connection cannot be made.  This simply compounded time consuming work involved in try to track down the problem. Bell is rated F in it resolution of whatever the problem was.",3
259226,29-SEP-11,28-SEP-11,Danielle,,en,174.89.115.223,rogerjsmith@sympatico.ca,13436456,000000120194029,5,5,"Move all your call centres to Canada.  Fed up with overseas operators whom one cannot hear, who do not comprehend the problem fully, who promise to fix it and don't!  You are a company based on COMMUNICATION.  Do it.",4
259227,29-SEP-11,28-SEP-11,Gavin,,en,64.229.69.116,fkosar@sympatico.ca,13429412,000000120201248,4,4,"It seems every time I call for service, at the conclusion of our session someone trys to upsell me to a higher speed service etc.  After about the 5th time it get a bit repedative.",4
259228,29-SEP-11,28-SEP-11,Aquiles,,en,70.49.81.223,fhadaway@sympatico.ca,13429376,000000120211099,5,5,"
Nothing! Your technician was simply amazing, he was so helpful and went out of his way to resolved other issue that i was having some problem with for some time.",5
259229,29-SEP-11,28-SEP-11,Sergio,,en,76.64.134.147,mikebarb.smallwood@sympatico.ca,13434154,000000120188784,5,5,,4
259689,27-SEP-11,26-SEP-11,Mohamed,,fr,76.67.171.32,andre.frenette@sympatico.ca,13396022,000000120158096,4,2,"Avec Outlook installé avec Windows, je peux recevoir des messages mais je ne peux pas en envoyer.  Ne pouvant pas résoudre le problème, il a suggéré de supprimer Outlook et de le ré-installer",4
259690,27-SEP-11,26-SEP-11,Susy,,en,65.92.69.148,okuloskiconsulting@sympatico.ca,13406154,000000120147984,4,4,"When providing assistance, slow down.  It is not a race to complete quickly.",3
259691,27-SEP-11,26-SEP-11,Brady,,en,99.230.124.186,frank.tancredi@sympatico.ca,13400080,000000120141827,4,5," I would like to have had the email confirmation, confriming the points made regarding the results of our discussions on September 26, 2011 12:59 pm, as promised from Brady.
",5
259692,27-SEP-11,26-SEP-11,Kevin,,en,69.157.54.59,thornhill@sympatico.ca,13409682,000000120146066,5,4,,5
259693,27-SEP-11,26-SEP-11,Diana,,en,70.29.89.253,machado3@bell.net,13404310,000000120140054,4,4,,5
259694,27-SEP-11,26-SEP-11,Rayeesa,,en,64.228.93.248,wolcott2@sympatico.ca,13410476,000000120132880,4,4,,5
259695,27-SEP-11,26-SEP-11,Guy,,fr,70.29.136.215,svp1@bell.net,13409300,000000120134489,4,2,"Un technicien doit venir aujourd'hui, je croise les doigts, si le problème n'est pas résolu, j'irai chez Vidéotron.",2
259696,27-SEP-11,26-SEP-11,Shoiab,,en,174.94.44.116,practident@sympatico.ca,13406938,000000120159427,1,1,"Tech support fellow was abrupt, borderline rude and did nothing to remedy the connection and speed problems that i am experiencing.
I am now going to investigate alternative ISP's because I've had enough of Bell.",2
259697,27-SEP-11,26-SEP-11,William,,en,174.89.67.105,berndwidenhorn@sympatico.ca,13396818,000000120146106,4,4,,5
259698,27-SEP-11,24-SEP-11,Emely,,en,184.146.133.63,jcmduval@sympatico.ca,13383084,000000120118490,5,5,,5
259699,27-SEP-11,26-SEP-11,Jamila,,fr,67.68.205.169,sylviedumont67@bell.net,13409366,000000120146886,5,5,,5
259700,27-SEP-11,26-SEP-11,Danielle,,en,65.95.108.94,doug_coward@bell.net,13399164,000000120145527,5,5,"Nothing comes to mind. My request was handled fully and quickly, for which I also thanked the representative for her help. ",5
259701,27-SEP-11,26-SEP-11,Janice,,en,69.158.115.208,donnie.geovanni@sympatico.ca,13399108,000000120146668,5,5,Nothing,5
259702,27-SEP-11,26-SEP-11,Sajid,,en,74.14.92.23,moranscabins@sympatico.ca,13405528,000000120156455,5,5,,5
259703,27-SEP-11,26-SEP-11,Anne-Marie,,fr,174.93.110.213,hmorin@bell.net,13401140,000000120147346,5,5,Depuis que nous sommes abonnés avec Bell c'est la première fois que j'obtiens un super service. La dame qui m'a aidé a été très gentille et patiente.,5
259704,27-SEP-11,26-SEP-11,Julie Anne,,en,70.49.8.7,whittlesal@bell.net,13410398,000000120157548,4,4,It would be better if the internet did not crash. ,3
259705,27-SEP-11,26-SEP-11,Sarra,,fr,70.48.55.125,cardinal-ouellet@sympatico.ca,13397446,000000120138376,5,5,"Impeccable c'est fou lorsque nous éprouvons des difficultés avec la technologie, combien vous êtes importants pour nous. Bref, vous faites partis de notre quotidien et encore une fois grâce à vous nous pouvons profiter des heures de plaisir et d'utilités à bien gérer nos dossiers et de nous tenir informés de l'actualité.

Merci infiniment",5
259706,27-SEP-11,26-SEP-11,Mauricio,,en,74.12.41.12,g.brisbin@sympatico.ca,13400158,000000120159568,3,,,3
259707,27-SEP-11,25-SEP-11,Maria,,en,174.89.117.145,gailbenson@bell.net,13390432,000000120124115,4,5,"Maria did not believe I was giving her the right phone # - I had to give her my ID from my phone bell to get a response and for her to believe me -not helpful and the customer shouldn't be doubted so quickly. She transferred me to a phone technician.  He thought the problem may be at my residence and made the appointment for me the next day - good service and appreciated as I had the time off.
The on-site technician determined the modem was faulty and fixed it by replacing it - excellent service - courteous, efficient and he took care of the problem immediately by having a modem available.",5
259708,27-SEP-11,26-SEP-11,Obaidullah,,en,70.26.32.151,louiselparker@sympatico.ca,13404022,000000120137246,1,1,"I experienced a significant language barrier. I was sent to four different departments, I waited on the phone for a very long period of time and the problem remains unsolved to this date.
Louise Parker tel: 613 744-8953",
259709,27-SEP-11,26-SEP-11,Jeffery,,en,207.164.79.65,russ4@sympatico.ca,13408028,000000120149987,3,1,"Please see Ticket#5605247 & provide us with an answer re keeping our Sympatico email - russ4@sympatico.ca , so we can disconnect our WiMax service and truly test our Turbo Hub. On Sept. 20th we called to activate & plugged in our Turbo Hub ((289)264-6097)- spoke to Amit (employee# 6042984). We were advised not to call to disconnect our WiMax Internet service until we were advised our sympatico email could be kept. We do not wish to lose this email ID for many reasons. It has been 1 week & 3 follow up phone calls (Sept 22, 26 & 27) waiting to hear about our email ID, and we are running with 2 (active)internet services. We certainly hope we will not be billed for WiMax & Turbo Hub while this is being resolved! Amit (Employee# 6042984) sent the email to the Sympatico dept. on Sept. 20th (as noted above) to request our email ID be kept and we are told he should be getting back to us. 2 other representatives have sent Amit a reminder email(Sept 26 & 27) to follow up with Symaptico & us the customer. Sincerely hoping this will be resolved soon.",3
259710,27-SEP-11,25-SEP-11,Miguel,,en,207.219.14.2,crawford_joseph@sympatico.ca,13389594,000000120129177,4,5,A shorter delay accessing my account information.,5
259711,27-SEP-11,26-SEP-11,Deepak,,en,184.145.66.80,jbbschuster@sympatico.ca,13401744,000000120145388,5,5,,5
259712,27-SEP-11,26-SEP-11,Basho,,en,65.95.57.53,c_simon@sympatico.ca,13397380,000000120155061,5,5,,5
259713,27-SEP-11,26-SEP-11,Rajni,,en,70.30.109.22,dorothylcunningham@sympatico.ca,13399144,000000120159439,2,1,"Better telephone reception.  It was horrible.  I could barely hear the lady and I had to ask her to repeat herself over and over again.  The answer that I got was that I should go to my computer vendor to resolve the problem.  Since, I've only had this problem for the last week I was sort of surprised.  It was unfortunate that it could not be resolved by Bell.",3
259714,27-SEP-11,22-SEP-11,Elyes,,fr,76.64.110.64,cljpl@sympatico.ca,13354268,000000120060680,5,5,,5
259715,27-SEP-11,26-SEP-11,Juan Paolo,,en,173.177.236.230,noor1998@sympatico.ca,13406034,000000120155145,3,5,none,5
259716,27-SEP-11,26-SEP-11,Alonia,,en,174.95.66.139,gloriabelle@sympatico.ca,13400636,000000120139949,5,5,The lady couldn't have been more knowledgeable nor understanding. Please thank her for me.,5
259717,27-SEP-11,26-SEP-11,Afroze,,en,184.144.25.48,kcgleeson@sympatico.ca,13403006,000000120155692,5,5,got it working sooner,5
259718,27-SEP-11,26-SEP-11,Duncan,,en,70.27.190.166,darlj@sympatico.ca,13398498,000000120143851,4,3,,4
259719,27-SEP-11,26-SEP-11,Imen,,fr,70.52.55.138,richard.lapare@sympatico.ca,13407474,000000120153702,5,5,"Me fournir Internet gratuitement et sans limite ?
C'est une blague...
Merci",5
260162,28-SEP-11,27-SEP-11,Eya,,fr,74.14.191.43,ginette_laurin@sympatico.ca,13415878,000000120162445,1,1,"Elle m'a mise en attendre 20 minutes pour a la fin me donner un numero de télé pour me dépanner.Elle n'était pas du tout a l'écoute, elle voulait juste rentre dans mon ordi. Il faut faire minimum 3 appels avant de trouver un conseiller qui veule vraiment nous aider. Qu'elle mauvais service.
Juste avant j'ai eu un conseiller vraiment pas interessé, il voulait juste racrocher. Il me pressait pour en finir.",1
260163,28-SEP-11,27-SEP-11,Hemavathi,,en,184.147.224.38,sandra153@sympatico.ca,13422954,000000120166147,5,5,,5
260164,28-SEP-11,27-SEP-11,Chelsey,,en,69.158.0.44,adamhojda@sympatico.ca,13411328,000000120173328,4,4,I was pleased with my recent experience regarding my internet service.,3
260165,28-SEP-11,26-SEP-11,Julio,,en,174.93.115.38,malt@sympatico.ca,13404394,000000120155602,4,5,"The weak area that could be improved was the quality of the line connection. This was poor at times, and made it difficult for me to hear what Julio was saying. He was very patient with this snag, and repeated slowly when necessary. I am eighty years old, so process information somewhat slower than normal. I had to request that he speak more slowly and he was very understanding of this. While this was not so comfortable as having someone in Canada address my concern, it was an improvement on some of the technical ""support"" that has been offered from India. ",4
260166,28-SEP-11,27-SEP-11,Ridha,,fr,50.100.129.201,ygmyre@sympatico.ca,13425080,000000120166205,5,5,,5
260167,28-SEP-11,27-SEP-11,Mariem,,fr,67.68.133.121,realcolpron@sympatico.ca,13422188,000000120161545,5,4,,5
260168,28-SEP-11,27-SEP-11,Adel,,fr,70.53.198.44,mikeb2@bell.net,13420198,000000120180839,3,4,,3
260169,28-SEP-11,27-SEP-11,Sylvie,,en,76.70.81.184,pezzer1@sympatico.ca,13421568,000000120163408,3,4,"I felt like I was being passed around from person to person.  It took four different people to solve my problem, which seemed straight forward to me.  So I would say having people who are trained to do more than one thing!",3
260170,28-SEP-11,22-SEP-11,Hector,,en,174.95.142.144,crysalis@sympatico.ca,13354472,000000120063067,,,"we did not make this call, we were not home and don't know what you are talking about. has someone hijacked our account? what gives? ",
260171,28-SEP-11,26-SEP-11,Edgar,,en,67.69.134.182,pat.kinnear@bell.net,13406344,000000120156560,5,5,excellent job,5
260172,28-SEP-11,27-SEP-11,Mario,,en,65.92.189.216,gaildall@sympatico.ca,13415604,000000120177982,1,1,I could not understand the person that answered my call. So I asked for someone to talk to that did not have an accent they cut my call off so I called back & the same thing happened again so I asked to speak to someone I could understand & again they cut me off someone called me back while I was on hold said they would call back & did not call so today I will have to call back & try again to have the problem resolved.  I am so close to cancelling all of my Bell accounts because you just don't care if there is a problem.,1
260173,28-SEP-11,27-SEP-11,Leni,,en,70.49.61.240,johntrain@sympatico.ca,13417624,000000120161074,5,5,,5
260174,28-SEP-11,27-SEP-11,Adeline,,en,204.101.207.35,coreyleblanc@sympatico.ca,13413580,000000120170211,4,4,stop with all the security questions. If I am transferred from one to another( 3 times in my last call) I have already answered the security questions!,4
260175,28-SEP-11,27-SEP-11,Jacqueline,,en,67.71.183.45,kfamily@sympatico.ca,13418228,000000120162964,4,3,The customer support agent should have completely spelled out the assigned username and password.,4
260176,28-SEP-11,27-SEP-11,Manel,,fr,65.93.49.191,isa.brian@sympatico.ca,13416630,000000120161286,5,5,,5
260177,28-SEP-11,27-SEP-11,Marc-andre,,fr,67.70.145.135,nb.com@sympatico.ca,13420798,000000120176184,4,4,"La remarque qui suit s'adresse davantage à la Haute direction qu'aux services à la clientèle...

Plus de québécois aux services à la clientèle....c'est très désagréable d'être servi par des gens en Tunisie, en Indes ou au Maroc....le Canada est grand...il faut payer un peu plus j'en conviens....mais vos clients  sont de ce pays le Québec aussi - lorsqu'il est impossible de se procurer le nouveau modem requis que 3 jours plus tard par Purolator...j'ai été très décue de ce service.   ",4
260178,28-SEP-11,27-SEP-11,Elsy,,en,65.92.64.16,mikecrosby@bell.net,13420202,000000120178015,4,4,nothing,4
260179,28-SEP-11,27-SEP-11,Alex,,en,67.71.183.45,kfamily@sympatico.ca,13418230,000000120163397,4,4,,4
260180,28-SEP-11,27-SEP-11,Alun,,en,70.29.110.76,annvan@sympatico.ca,13411840,000000120165074,3,,It will be interesting to see my next bill to see if the problem has been solved.,3
260181,28-SEP-11,26-SEP-11,Ali,,en,74.14.144.209,jj.baker@sympatico.ca,13402148,000000120143287,5,4,More explanation.Both people I talked to were curtious and helpful.,4
260182,28-SEP-11,27-SEP-11,Melissa,,en,174.95.193.125,bfarrer@bell.net,13412350,000000120183020,5,5,,5
260183,28-SEP-11,27-SEP-11,Matthew,,fr,50.100.106.74,bleaupierre@sympatico.ca,13412470,000000120182313,4,3,,4
260184,28-SEP-11,27-SEP-11,Reuben,,en,174.95.158.158,mostlyorganic@sympatico.ca,13420476,000000120162179,5,5,nothing,5
260185,28-SEP-11,27-SEP-11,Mohamed,,fr,174.88.59.146,mistral348@bell.net,13420260,000000120179449,1,1,Me faire servir au Québec et non en Tunésie!!!1,1
260186,28-SEP-11,27-SEP-11,Jamie,,en,70.49.151.204,m.banfield@sympatico.ca,13419212,000000120168639,3,4,,5
260187,28-SEP-11,27-SEP-11,Lorraine,,en,70.31.80.12,margaret.evans@sympatico.ca,13419496,000000120168710,5,4,"Nothing, as I received more than I expected!",5
260188,28-SEP-11,27-SEP-11,Johanna,,en,174.91.32.21,lclandgraff@sympatico.ca,13418590,000000120165405,5,5,Let me know what my options are without asking.,5
260189,28-SEP-11,27-SEP-11,Imen,,fr,64.229.74.193,yves-laurier.duranceau@sympatico.ca,13425150,000000120164314,5,5,,5
260190,28-SEP-11,27-SEP-11,Hemavathi,,en,65.92.58.24,karendeel@sympatico.ca,13418012,000000120162007,4,3,The technician was very good. Can't think of anything. The issue was with your service - the sympatico was down for a few hours,4
260191,28-SEP-11,27-SEP-11,Cristobal,,en,50.101.151.171,creature.george@bell.net,13413658,000000120162423,5,5,Nothing,5
260192,28-SEP-11,27-SEP-11,Grace,,en,174.92.114.210,kirbyalexander@sympatico.ca,13418290,000000120162102,5,4,Speed up your wait time ,5
260193,28-SEP-11,27-SEP-11,Ivette,,en,69.157.47.14,kendal.chin-yick@sympatico.ca,13418178,000000120163556,5,3,,4
260194,28-SEP-11,27-SEP-11,Elizabeth,,en,70.50.64.143,dmcgillivray@sympatico.ca,13414462,000000120172484,5,4,,5
260195,28-SEP-11,27-SEP-11,Mustapha,,en,70.80.21.6,richardhevey@bell.net,13422366,000000120179623,5,5,Nothing,5
260196,28-SEP-11,27-SEP-11,Manel,,fr,174.93.145.12,lysegg@bell.net,13419198,000000120161692,4,5,,5
260197,28-SEP-11,27-SEP-11,Carlos,,en,74.198.165.113,dave.moss@sympatico.ca,13413958,000000120182833,1,1,Was put on hold call disconnected,
260198,28-SEP-11,27-SEP-11,Anis,,fr,184.144.141.236,vlgoy@bell.net,13424746,000000120170121,5,5,J'avais beaucoup de difficulte a entendre la voix du technicien. Donnez leurs de meilleurs appareils car son volume etait au maximum.,5
258729,27-SEP-11,26-SEP-11,Hector,,en,65.95.135.185,joan.carson@sympatico.ca,13402264,000000120135846,2,1,i  could not completly understand him when telling me what to do to solve problum so said i would have to get someone else  to help me at this end so still have problum,4
258730,27-SEP-11,23-SEP-11,Selim,,fr,184.161.104.16,christian.boivin@sympatico.ca,13368168,000000120099557,5,5,,5
258731,27-SEP-11,26-SEP-11,Ahmed Khalil,,fr,174.92.191.57,gadoue@sympatico.ca,13400200,000000120156548,1,1,,2
258732,27-SEP-11,26-SEP-11,Ines,,fr,174.93.109.109,michlabo@sympatico.ca,13405222,000000120134479,5,4,,5
258733,28-SEP-11,27-SEP-11,Ines,,fr,206.172.176.17,manonlaroche@sympatico.ca,13419430,000000120162826,1,1,"Trouver ce qui ne fonctionnait pas avec le courrier sortant de Outlook Express.
Mais malgré tout, le conseiller a tout de même fait son possible.",4
258734,28-SEP-11,27-SEP-11,Alexander,,en,174.88.41.46,cubbage@sympatico.ca,13413704,000000120166277,4,4,,4
258735,28-SEP-11,27-SEP-11,Cindy,,en,70.53.86.115,camcackette@sympatico.ca,13412812,000000120175903,5,5,"give the agents more power to give dicounts.
The Agent was great! A 10
Answer to number four question has nothing to do with her. I don't like BEll and the way the COMPANY has treated me",1
258736,28-SEP-11,26-SEP-11,Karla,,en,70.29.1.66,cadman3@sympatico.ca,13397396,000000120139740,5,5,,5
258737,28-SEP-11,09-NOV-10,Gil,,en,208.124.224.196,gavriluta@sympatico.ca,9892181,000000112766163,1,1,"Fire the superior management, 
Train them to listen to customers!!!!
",1
258738,28-SEP-11,27-SEP-11,Khalil,,en,174.93.246.91,krobinson001@sympatico.ca,13418366,000000120182008,3,1,,3
258739,28-SEP-11,27-SEP-11,Henry,,en,174.91.45.82,nancyelliott@bell.net,13420728,000000120172300,2,2,"Your rep kept me on hold for 20 minutes while trying to get an OK for Purolator to leave a Bell filter in my lobby as I am not home during the day. The rep never came back on the line, just put me through to Purolator.As they say, that's 20 minutes of my life I'll never get back! Shoddy service.",3
258740,28-SEP-11,27-SEP-11,Serina,,en,174.93.246.91,krobinson001@sympatico.ca,13418368,000000120182813,1,1,"my modem is not funtionning well, i was told that it was not the problem it was my labtop and to bring it to a technicien to change to wireless adaptor on my laptop.  I brought it to work and connected to their wireless no problem and used it all morning.  My office computer is connected to the modem directly and had problems as well which I explained.  So basically i have to call again tonight 3rd time for the same problem.  We rent this modem from you for the past years, i don`t feel it should be a big issue to have this checked.",1
258741,28-SEP-11,27-SEP-11,Mark,,en,192.197.54.26,imarnoch@sympatico.ca,13416572,000000120176228,1,1,"Have a knowledgeable tech representative, and have him/her not halfway around the world making it difficult to hear.",2
258742,28-SEP-11,26-SEP-11,Lukasz,,en,70.29.46.40,drumhaven@sympatico.ca,13399264,000000120152715,5,5,nothing the guy did fine,5
258743,28-SEP-11,27-SEP-11,Gilbert,,en,50.101.48.203,s.carrigan@sympatico.ca,13422824,000000120180049,5,5,all my needs were met and additional information was provided which was good to know,5
258744,28-SEP-11,27-SEP-11,Diego,,en,184.146.73.86,lgranby@bell.net,13418734,000000120171885,5,5,NOTHING,5
258745,28-SEP-11,27-SEP-11,Brent,,en,70.27.26.224,psross@sympatico.ca,13421860,000000120183681,4,4,,5
258746,28-SEP-11,26-SEP-11,Nelson,,en,174.95.147.253,edward.hambly052@sympatico.ca,13399436,000000120158215,5,4,nil,5
258747,28-SEP-11,27-SEP-11,Grace,,en,64.228.192.111,vs.hecnar@sympatico.ca,13424768,000000120178366,5,5,,4
258748,28-SEP-11,27-SEP-11,Diane,,en,65.92.200.111,sam.harvey@sympatico.ca,13422910,000000120177006,4,5,Nothing--Diane was excellent !!!,4
258749,28-SEP-11,26-SEP-11,Nizar,,fr,76.67.168.224,huguetteh@sympatico.ca,13401226,000000120158632,4,4,"Pour le moment, je n'avais pas d'autres renseignements à demander. Il m'a réglé un problème dont 5 techniciens n'ont pu résoudre en décembre dernier.  Je l'ai remercié sincèrement.",3
258750,28-SEP-11,27-SEP-11,Tyrone,,en,65.95.40.52,sk.cochrane@sympatico.ca,13423428,000000120165900,5,5,"First time in along lomg time I have been pleased with the service and help I got. The tech was easy to talk to, understood the problem and cleared it. Would be a good idea if you used this guy to train all your people.",4
258751,28-SEP-11,27-SEP-11,Kim,,en,64.229.13.208,SEBASTIAN564@sympatico.ca,13411110,000000120170228,4,4,nothing,3
258752,28-SEP-11,27-SEP-11,Tiwari,,en,65.93.72.92,sandy.allan.blaney@sympatico.ca,13422968,000000120173442,5,2,"Very satisfied with Tiwari but not with bell. I called because my security service was not working. It had been turned off by bell. So after 2 long hours with Tiwart, installing and reinstalling this I found this out. Carmin was suppose to call me back this morning at 10 and I was available until 12:30 but no one called. I was told the software has to be installed again but only in 24 hrs. Still waiting for a call from Carmen!",3
258753,28-SEP-11,27-SEP-11,Aika,,en,174.95.142.67,joa.joh.pumphrey@sympatico.ca,13417464,000000120161112,4,4,Difficult to HEAR & understand (very soft voice/ accent.,4
258754,28-SEP-11,27-SEP-11,Suresh,,en,184.146.111.34,ronmarion.smith@sympatico.ca,13422634,000000120169840,5,5,,5
258755,28-SEP-11,26-SEP-11,Mahender,,en,69.157.73.220,khouston7@sympatico.ca,13403150,000000120134942,5,5,,5
258756,28-SEP-11,26-SEP-11,Carlton,,en,69.158.81.155,john.o@sympatico.ca,13402388,000000120148844,5,5,,5
258757,28-SEP-11,22-SEP-11,Shyam,,en,174.88.136.243,robitailleron@bell.net,13362974,000000120073113,2,3,tell us when you update to high speed internet that it will take effect within 48 hours only to find out that it will not take effect for one month from the date you call also inform the customer that their lines may not support high speed,2
258758,28-SEP-11,21-AUG-11,Jay,,en,76.68.88.100,garyfurlong@bell.net,12968169,000000119325187,3,3,"by having the same info i had when i signed up not changing it 2 months into the deal. i'll know better when i get my next bill, i may still cancell",
258759,28-SEP-11,27-SEP-11,Mike,,fr,70.53.211.211,yvon112@sympatico.ca,13425168,000000120179121,,,81 minutes et 4 conseillé j espère que ce sera réglé comme il faut ce n est  vraiment pas apprécier de faire des changement sans autorisation du propriétaire du compte,
258760,28-SEP-11,27-SEP-11,Yousri,,fr,174.94.93.59,lamrene@bell.net,13418482,000000120165972,5,5,tout a été fait avec une totale satisfaction,5
258761,28-SEP-11,22-SEP-11,Danilo,,en,174.94.35.33,jafly@sympatico.ca,13357522,000000120070092,3,2,"Unknown, but only worked for a couple of days the had to contact two more technicians.  Although, the last two very knowledgable and polite.",
258762,28-SEP-11,27-SEP-11,Stanley,,en,174.91.44.121,jjohn003@sympatico.ca,13417378,000000120183977,4,4,,4
258763,28-SEP-11,27-SEP-11,Srinivasan,,en,184.147.10.161,jway@bell.net,13417912,000000120163220,4,4,,4
258764,28-SEP-11,27-SEP-11,Estephania,,en,70.51.148.46,lisalou@sympatico.ca,13418860,000000120169583,5,5,,4
258765,28-SEP-11,27-SEP-11,Iris,,en,67.68.14.111,johnvant@sympatico.ca,13417626,000000120180244,4,5,,5
259230,28-SEP-11,27-SEP-11,Ashwini,,en,76.68.99.154,swoodman42@sympatico.ca,13423918,000000120163060,4,4,"
I was pleased with how quickly the problem was taken care of. A Bell serviceman came to my house and changed the modem. When he came my connection to the internet was already working and it has continued to work so far. So, hopefully, it will continue to do so. I guess the one thing that would have made my experience better would be the knowledge that the problem actually stemmed from some defect in the modem that I had been using. I returned it by mail today. Maybe when you receive it, you could let me know whether there was a defect in it. That might help me to understand why access to the internet has cut off for no apparent reason twice recently.",4
259231,28-SEP-11,26-SEP-11,Timmy,,en,70.52.167.250,janine35@sympatico.ca,13401692,000000120145393,4,5,"I just hope that Bell Internet would stop breaking my contract by adding extra charge. I often have to call as my monthly payment should be ALWAYS the same when you have a contract. It is not the cause with me, I have to loose so much of my time calling Bell. It gets solve but every month when I open my bill, I always wonder 'What will it be this month?'  
Please, keep your promise by keeping my monthly payment the same - this is the beauty of a contract.
Besides that the agents are very friendly even when I get frustrated
Thank you for that.
Thank you",4
259232,28-SEP-11,27-SEP-11,Rahma,,fr,174.93.167.79,jeanneduquette@bell.net,13417124,000000120163996,5,5,"Rien de plus. 

La dame qui m'a répondu était vraiment efficace. Elle n'a pas ménagé sa peine. Mon problème était difficile à régler et elle l'a fait toujours avec respect et gentillesse. Merci",5
259233,28-SEP-11,27-SEP-11,Jack,,en,69.158.17.234,philipstreet@sympatico.ca,13421628,000000120161304,5,4,,4
259234,28-SEP-11,26-SEP-11,Kevin,,en,69.156.95.177,tpjh.nadasdi@sympatico.ca,13409842,000000120151324,5,5,,5
259235,28-SEP-11,25-SEP-11,Marcos,,en,174.93.86.153,dcole17@bell.net,13389804,000000120122262,5,4,,4
259236,28-SEP-11,27-SEP-11,Krishnan,,en,184.146.158.67,david.holt@sympatico.ca,13413996,000000120177989,4,4,,5
259237,28-SEP-11,27-SEP-11,Dilli,,en,207.164.79.18,sjfung@sympatico.ca,13423420,000000120182447,1,2,"A technician came to our house, fixed the Internet problem. After he left I discovered that our phone now does not work! Called Bell again, and now I have a further 4 hours of my time having to wait at home for a second tech tomorrow. Was told by the customer care representative today that I would be charged $87 if the problem was inside the house. Unbelievable! I tried to explain that the phone worked fine before the internet repair, but he just kept asserting that he did not have the ability to do anything about it. I'm a very unhappy customer!",2
259238,28-SEP-11,26-SEP-11,Mohammed,,en,76.67.20.198,marier9986@sympatico.ca,13404594,000000120158916,5,5,Nothing,4
259239,28-SEP-11,27-SEP-11,Claudia,,en,64.228.93.154,se5foster@sympatico.ca,13423132,000000120182171,5,5,,4
259240,28-SEP-11,27-SEP-11,Wassim,,fr,76.64.115.131,donald.cusson@sympatico.ca,13414516,000000120164710,4,5,un peu moins d attente,4
259241,28-SEP-11,27-SEP-11,Lor,,en,76.68.38.52,p.tran@sympatico.ca,13421224,000000120178235,4,4,"home phone should get better deals, before I had home phone, I got all the features and it only cost very low price, but now with a basic line I get nothing. That is why I cancelled.",
259242,28-SEP-11,27-SEP-11,Kanchana,,en,174.93.53.152,drushton@sympatico.ca,13414632,000000120180256,5,4,,4
259243,28-SEP-11,26-SEP-11,Wissem,,fr,70.30.196.174,cercles4@sympatico.ca,13397712,000000120151219,5,2,"Wissem a été courtois et efficace en envoyant un courriel afin que mon forfait 'complet' de service de sécurité soit remplacé par un forfait 'avancé'.  Ainsi, Wissem a fait tout ce qu'il pouvait, dans les circonstances.  Par ailleurs, je sens que le système électronique a pris le dessus sur les humains puisqu'il est impossible de simplement ajuster ce forfait 'manuellement', ce qui m'empêche en attendant de naviquer puisque je n'ai aucune sécurité et ce, depuis le 22 septembre.  Ainsi je souhaite que ce problème se règle, aussi que Bell Canada me donne un crédit en compensation.  Merci à nouveau à Wissem d'avoir repéré le problème et pour les démarches qu'il a entreprises.  ",4
259244,28-SEP-11,27-SEP-11,Kranthi,,en,207.164.79.67,phuong.luu@sympatico.ca,13421650,000000120161870,4,4,,4
259245,28-SEP-11,23-SEP-11,Oscar,,en,174.88.51.106,graschella@sympatico.ca,13370706,000000120104994,3,3,"Well it took three attempts to finally have the third representitave to say that she replace the modem ,rather than just sending a new adapter or give it 24 hours for service to come back , it never came back untill I recieved the new modem.  Thanks third person!",4
259246,28-SEP-11,22-SEP-11,Vijayashanti,,en,70.48.50.106,pclement@sympatico.ca,13361966,000000120054944,2,1,resolve the problem,2
259247,28-SEP-11,26-SEP-11,Andrea,,en,65.95.147.67,mary.ciancio@sympatico.ca,13404772,000000120159405,5,5,,5
259248,29-SEP-11,25-SEP-11,Kevan,,fr,69.157.91.124,realtheberge@bell.net,13393562,000000120122336,5,5,,4
259249,29-SEP-11,22-SEP-11,Romeo,,en,74.15.90.173,sheehanb@bell.net,13363732,000000120073640,4,4,Improve the ability to completely and clearly communicate in English.,5
259250,29-SEP-11,28-SEP-11,Rey Ivan,,en,76.69.104.214,tomsip@sympatico.ca,13438260,000000120194105,4,4,Representative was very helpful-no improvement required.,4
259251,29-SEP-11,28-SEP-11,Maroua,,fr,76.68.188.241,sylvain1968@sympatico.ca,13437844,000000120186570,1,1,,4
259252,29-SEP-11,28-SEP-11,Mark,,en,65.92.33.15,jimnemet@sympatico.ca,13431426,000000120200080,4,4,Every thing was just fine.,4
259253,29-SEP-11,28-SEP-11,Dheeraj,,en,65.92.117.98,ebain@sympatico.ca,13428986,000000120197642,5,5,,5
259254,29-SEP-11,28-SEP-11,Megan,,en,74.198.164.225,phatzis@sympatico.ca,13435404,000000120204849,5,5,,5
259255,29-SEP-11,28-SEP-11,Deepthi,,en,99.232.199.239,wsmralph@sympatico.ca,13438896,000000120194212,3,,,3
259256,29-SEP-11,28-SEP-11,Sarah,,en,67.71.138.238,douglas.fox@bell.net,13428804,000000120201772,5,1,"change your outgoing server so that it does not stamp ""sent from bell.net"" on all of my e-mails - pure corporate motherhood, and no other provider does it.  also the reason I am cancelling Bell",1
259257,29-SEP-11,28-SEP-11,Alpha,,fr,76.65.102.100,claude.theoret@sympatico.ca,13427708,000000120201945,5,4,baissé vos prix davantage,5
259258,29-SEP-11,28-SEP-11,Carl,,en,174.88.21.120,debbie.hurlburt@sympatico.ca,13428398,000000120201817,4,4,"I was transferred to Carl from another representative, she failed to tell him why I was calling so I had to go through the whole thing again.",3
259259,29-SEP-11,28-SEP-11,Kayla,,en,174.91.139.129,sean.mohamed@sympatico.ca,13437026,000000120203446,4,5,"Send a confirming email with all changes as discussed with Agent.
I had requested this be done,
10 hours later still not rec'd.",4
259260,29-SEP-11,17-SEP-11,Imran,,en,70.50.67.203,mbaumann@sympatico.ca,13293864,000000119945607,1,1,Solve the problem,3
259261,29-SEP-11,28-SEP-11,Karingula,,en,70.50.106.246,mikpet@sympatico.ca,13434170,000000120190817,5,4,,5
259720,26-SEP-11,22-SEP-11,Deepak,,en,74.14.56.251,deansquest@bell.net,13354908,000000120059005,5,5,nothing,5
259721,26-SEP-11,24-SEP-11,Claude,,en,199.243.188.26,theo.tzavidas@sympatico.ca,13387608,000000120112608,5,5,Wait time could have been improved before speaking to someone in the Loyalty Department.,4
259722,27-SEP-11,26-SEP-11,Mustapha,,fr,184.144.217.224,fannybourque1@sympatico.ca,13399784,000000120139085,5,5,Rien de plus. Personne très dévouée au téléphone,5
259723,27-SEP-11,26-SEP-11,Rym,,fr,184.144.217.224,fannybourque1@sympatico.ca,13399786,000000120138831,5,5,Tout était parfait,5
259724,27-SEP-11,18-SEP-11,Sana,,fr,96.22.17.110,majornormand@bell.net,13302202,000000119959744,5,5,rien merci,5
259725,27-SEP-11,26-SEP-11,Asma,,en,70.29.237.245,dorionr@sympatico.ca,13399132,000000120157622,4,4,,4
259726,27-SEP-11,26-SEP-11,Hedi,,fr,184.146.238.128,fbelfort16@sympatico.ca,13399827,000000120141285,1,1,"J'attends toujours l'spécialiste qui devait me rappeller pour  corriger le problème:Services de sécurité internet
de Bell.",5
259727,27-SEP-11,26-SEP-11,Nicole,,en,70.26.45.109,h.carpenter@sympatico.ca,13400874,000000120152446,5,5,I could have been given a refund on the charges for overage of download usage that I feel were unwarranted in the amount of $15.00,4
259728,27-SEP-11,23-JUN-11,Chantal,,fr,74.15.26.58,aglemieux@sympatico.ca,12392867,000000117993143,5,5,,5
259729,27-SEP-11,26-SEP-11,Samantha,,en,184.151.63.231,trojancarriers@sympatico.ca,13409906,000000120149168,5,4,nothing,3
259730,27-SEP-11,26-SEP-11,Ghorden,,fr,67.68.17.118,patricktanguy@bell.net,13406412,000000120152668,5,4,"Le technicien à qui j'ai parlé était compétent mais il m'a fallu passer par le ""chat"" qui m'a référé à un technicien internet bell. Quand j'ai voulu utiliser le ""chat"" pour parler au technicien internet, c'était compliqué pour l'activer.",4
259731,27-SEP-11,26-SEP-11,Karishma,,en,70.27.54.73,dougwilliamson@sympatico.ca,13399176,000000120137784,4,4,,3
259732,27-SEP-11,26-SEP-11,Claude,,en,65.92.160.170,noby@sympatico.ca,13406016,000000120149132,5,5,,5
259733,27-SEP-11,26-SEP-11,Mohammed,,en,76.69.30.131,the_flahertys@sympatico.ca,13409596,000000120158497,4,4,,4
259734,27-SEP-11,23-SEP-11,Rod,,en,70.29.131.26,rallan6@sympatico.ca,13376120,000000120081096,3,3,"When I put the call in, I explained that i had to be to work by 9am,and I have very littlr computer knowledge was put on hold.Talked to another person was put on hold. Finally they decided to send out someone to fix the problem the next day and I was 30 min. late for work.
The service man was here early and seemed to have fixed the problem with a new modem, but know we have really slooooow internet service, which is quite frustrating and not what I'm paying for.
Plus most of the time the internet is still not working, took me 3 hrs. last evening before it finally connected. This is unacepable as I run a busines and my daughter is in college and has to go and use other people's internet to do her assignments.I wish you can fix these problems.",1
259735,27-SEP-11,26-SEP-11,Andrew,,en,74.14.1.186,gar.mar@sympatico.ca,13400260,000000120147564,4,4,,5
259736,27-SEP-11,25-SEP-11,Jose,,en,70.52.230.148,karenmccolman@sympatico.ca,13391542,000000120129186,1,1,The agent was not at all concerned that I would have to wait at least 3 days to get a technician to even look at my outside line. This meant that I had no long distance nor 911 access and cell reception was poor to non-existent.,1
259737,27-SEP-11,26-SEP-11,Eric,,en,174.95.142.165,anand.prabhu@sympatico.ca,13396004,000000120145773,1,2,Know what it is I'm asking about and not keep putting me on hold to ask the supervisor.,2
259738,27-SEP-11,26-SEP-11,Ron,,en,174.91.58.192,rick.mullins@sympatico.ca,13407518,000000120150106,5,5,,5
259739,27-SEP-11,26-SEP-11,Aqeel,,en,69.156.208.136,polygraph@bell.net,13406868,000000120155549,5,5,"I was on hold for about 2 minutes, a shorter waiting time would have been better. the tec was from India and I would have like to speak to a Canadian, offering a job to a Canadian first ",5
259740,27-SEP-11,26-SEP-11,Cesar,,en,64.231.162.118,richmanr@bell.net,13407508,000000120134218,1,1,Not hung up on me when being transferred from one department to another.,2
259741,27-SEP-11,25-SEP-11,Ramzi,,fr,70.53.197.148,chinook58@sympatico.ca,13389452,000000120124364,5,5,non tres bien,5
259742,27-SEP-11,26-SEP-11,Melvin,,en,65.94.123.204,roger.drake@sympatico.ca,13407784,000000120136350,4,5,"The rep was very patient and knowledgable
Was able to find out the problem
If he could have identified the problem more quickly I would have given a 100% rating vs 90%",5
259743,27-SEP-11,26-SEP-11,Josue,,en,70.53.85.6,cheryl.riley@sympatico.ca,13397814,000000120146202,4,5,"This was the only time one of my ""Bell"" problems was resolved. Lets make it every 
time.",2
259744,27-SEP-11,26-SEP-11,Elvis Francisco,,en,174.93.221.62,peter136@bell.net,13406602,000000120147626,5,5,nothing,
259745,27-SEP-11,26-SEP-11,Diddharth,,en,65.95.104.249,edmond_yuen17@sympatico.ca,13399420,000000120158808,1,1,,1
259746,27-SEP-11,26-SEP-11,Bob,,en,76.69.131.102,roger.schnarr@sympatico.ca,13407786,000000120136500,5,4,,4
259747,27-SEP-11,26-SEP-11,Sihem,,fr,174.95.113.38,polo6566@bell.net,13406864,000000120143675,5,5,rien...pas de probleme,5
259748,27-SEP-11,26-SEP-11,Jose,,en,50.101.165.177,silviu_gheorghita@sympatico.ca,13408720,000000120133332,5,5,Keep up the good work,5
259749,27-SEP-11,26-SEP-11,Salvador,,en,142.143.167.153,nhmacquarrie@sympatico.ca,13405872,000000120151533,4,4,"Reduce wait time to speak with a Customer Service Rep; improve English language dialogue.",4
259750,27-SEP-11,25-SEP-11,Rym,,fr,184.145.216.236,june.allison@sympatico.ca,13391488,000000120126153,2,1,avoir des technicien de chez nous qui nous ecoute quand ont leur dit ce qui peut causer le probleme.mon petit voisin de 15 ans a régler mon probleme.,2
259751,27-SEP-11,26-SEP-11,Jeffery,,en,76.71.142.50,westchester@sympatico.ca,13410378,000000120147512,3,4,,3
259752,27-SEP-11,26-SEP-11,Julie Anne,,en,64.231.91.173,coderich@sympatico.ca,13398140,000000120153961,3,2,"Electrical outage resulted in my inability to access Internet.  Your rep ran tests and said I had no network adapters. Computer is brand new. I powered down all equipment, reconnected modem, router and computer and restarted.  Problem went away. Sorry.",3
259753,26-SEP-11,21-SEP-11,Andrew,,en,204.40.1.129,dolphinkid@sympatico.ca,13341182,000000120037863,3,3,"I waited on hold for 15 minutes to get a representative to help me!  Completelty unacceptable !!!  Andrew however was cordial and helpful.  Beyond that, you have now called me 3 times since I cancelled your product (which i asked you not to do!)to offer me a better deal.  Perhaps if you looked after your existing customers by offering them better deals ""before"" they cancelled, customers would stay with Bell.  Not very cool!!",1
259754,26-SEP-11,25-SEP-11,Suraj,,en,70.49.49.237,masterpiece04@sympatico.ca,13392424,000000120131720,5,4,Nothing,5
259755,26-SEP-11,23-SEP-11,Nabil,,fr,174.92.168.199,yannicketchantal@sympatico.ca,13378798,000000120101190,4,4,,4
259756,26-SEP-11,23-SEP-11,Mauricio,,en,64.229.239.24,am.rousseau@sympatico.ca,13366516,000000120085588,4,4,,4
260199,26-SEP-11,25-SEP-11,Med Nabil,,fr,67.68.185.195,chuckymag@sympatico.ca,13389482,000000120127913,5,5,rien de plus,5
260200,26-SEP-11,25-SEP-11,Nelly,,en,174.95.157.128,beepers4246@sympatico.ca,13388982,000000120122561,5,5,Nothing,5
260201,26-SEP-11,25-SEP-11,Mustapha,,fr,71.172.224.162,yves.monast@bell.net,13394990,000000120123467,5,5,"excellent service même à l'extérieur du pays j'ai pu compter sur le profesionnaliste de vos gens.


Merci  ",5
260202,26-SEP-11,24-SEP-11,Sharadha,,en,76.69.29.54,kboe@sympatico.ca,13383738,000000120110318,1,1,"Could have called me back as promised.
The technician took remote control of my computer and lost my desktop theme.
The whole call was a waste of my time as the issue was not resolved. The technician acknowledge that the modem was the problem but no arrangements were made to replace it.",1
260203,26-SEP-11,23-SEP-11,Rayeesa,,en,70.51.157.15,rol050@sympatico.ca,13376588,000000120084074,3,2,articulate better,5
260204,26-SEP-11,24-SEP-11,Jose,,en,174.93.86.224,dan_glavin@bell.net,13381014,000000120111537,4,4,phone connection was intemittent,4
260205,26-SEP-11,25-SEP-11,Balaji,,en,74.198.164.229,korda@sympatico.ca,13391728,000000120131524,1,1,This was the 2nd phone call and this is the 2nd survey.......  And I STILL don't have my Internet service and no one phones back and the modem was not delivered,1
260206,26-SEP-11,19-SEP-11,Mike,,en,174.92.95.160,herogervais@sympatico.ca,13311682,000000119984356,4,4,,4
260207,26-SEP-11,25-SEP-11,Jason,,en,70.26.99.55,cathcart.im@sympatico.ca,13389354,000000120131369,5,5," Nothing .   It was a pleasure to speak to an english speaking representative who gave such clear directions . I am a senior -senior who is self taught and enjoying my computer .Give my  thanks to Jason .
                Regards ,
                    Mary Cathcart .",5
260208,26-SEP-11,21-SEP-11,Oussama,,fr,174.95.184.182,nicoleclement@sympatico.ca,13347392,000000120033684,5,5,,5
260209,26-SEP-11,23-SEP-11,Wynbert,,en,64.229.205.172,akram@bell.net,13366300,000000120103920,1,1,"I am having problem getting internet speed , paying 48 and getting speed less then 1mb, called so many time to tech support , request to reduced my bill but nothing happened , planing to cancel bell if bell can't provide me better service",
260210,26-SEP-11,25-SEP-11,Elsy,,en,70.54.0.138,the.elliotts@sympatico.ca,13394508,000000120126216,5,3,nothing,4
260211,26-SEP-11,25-SEP-11,Rolando,,en,174.92.86.168,Andrey_L@sympatico.ca,13388340,000000120125290,3,,call back when done fixing,
260212,26-SEP-11,19-SEP-11,Serina,,en,70.29.192.64,angeloc@sympatico.ca,13306516,000000119990301,5,5,Your Helpdesk support staff are knowledgable and very helful,5
260213,26-SEP-11,23-SEP-11,Noureddine,,fr,207.35.2.55,fnac@sympatico.ca,13370066,000000120100432,5,1,"L'accueil de la demande n'est pas faite en fonction des situations précédentes. Nous avons eu le même problème 2 semaines plus tôt et il a fallu refaire le même processus de vérification.  De plus, en faisant les réparations, le système téléphonique a aussi été rendu non fonctionnel en plus du service internet.  Donc, 3 jours plus tard, nous n'avons ni internet ni téléphone alors que le problème au départ n'était qu'internet... À défaut d'être sollicité à nouveau pour l'autre appel effectué le 25 septembre: j'ai été transféré à plusieurs reprises, la ligne s'est perdue pendant l'attente, la personne à qui j'ai parlé à appliqué une procédure à la lettre sans tenir compte des antécédents, encore une fois, et aucun lien n'est fait avec les autres services de Bell dans la prise en compte du problème.",
260214,26-SEP-11,22-SEP-11,Moncef,,fr,69.159.130.3,claudette079@sympatico.ca,13354236,000000120069378,5,5,pour moi rien je suis pleinement des services que j'ai recu ,5
260215,26-SEP-11,25-SEP-11,Hency,,en,70.51.125.35,jonathanmorse@sympatico.ca,13391372,000000120129983,4,4,"I got an appointment, it was fine. jwm ",4
260216,26-SEP-11,25-SEP-11,Eddy,,en,65.95.103.230,steve_mack@bell.net,13394316,000000120127939,4,5,,4
260217,26-SEP-11,25-SEP-11,Ronald,,en,174.94.64.112,marian.harding@sympatico.ca,13392296,000000120128983,5,2,My computer now has 2 black lines on either side and has narrowed my screen.  He was unable to fix my reason for calling as he said he wasn't too familiar with Apple products.,4
260218,26-SEP-11,24-SEP-11,Jose,,en,69.157.59.64,gmccarthy_8@sympatico.ca,13382388,000000120112808,5,5,,4
260219,26-SEP-11,22-SEP-11,Gunson,,en,76.69.40.244,eleanor.provost@sympatico.ca,13355640,000000120059246,5,4,It was completely answered for me.,5
260220,26-SEP-11,25-SEP-11,Emely,,en,70.53.93.252,g.edwards@bell.net,13390396,000000120128201,5,5,,5
260221,26-SEP-11,23-SEP-11,Timothy,,en,76.75.117.131,dennisleung@sympatico.ca,13369054,000000120084158,5,5,,5
260222,26-SEP-11,15-SEP-11,Lorraine,,en,174.92.71.101,norma.kowal@sympatico.ca,13271130,000000119904715,4,4,None,4
260223,26-SEP-11,22-SEP-11,Arun,,en,70.48.57.202,charlesdevries@sympatico.ca,13354002,000000120054575,4,3,"Speed improvement only lasted ~2 days, now getting slower already.  In every case where I call to report a slow connection, the technicians take some remote action to correct the issue.  Why not save me the trouble of calling each time, and simply correct the problem?",3
260224,26-SEP-11,25-SEP-11,Tathiana,,en,174.88.204.133,mccutchrj@bell.net,13392474,000000120123303,5,4,It took four days to get our internet up and running do to outside problems. The technicians were good but the timeframe caused problems for us with family communication. ,4
260225,26-SEP-11,20-SEP-11,Patrick,,en,174.93.30.61,twosouthpaws@sympatico.ca,13336580,000000120007727,4,4,"Included a new password with the new modem...I had to call back to ask a question about the modem and discovered that a new password was required in order to set up the modem, otherwise, Patrick was helpful and  resolved the issues.  I prefer to speak with a rep. in Canada.
The outsourced calls and reps are difficult to understand and the line connection is poor which is unfortunate for a telephone company.",3
260226,26-SEP-11,19-SEP-11,Philo,,en,76.65.18.169,arnie.gainsbrook@sympatico.ca,13306726,000000119995229,4,4,"Philo resolved my initial query  satisfactorily.
I then asked her to check my internet speed as I didn't think I was running at the FIBE12 speed I recently upgraded to. She indicated it was not upgraded. 
I was transferred to a network specialist who indicated they needed to upgrade my line.
The next day someone crossed up the physical line so someone's else's line was ringing in my house. Also, the internet connection didn't work at all. 
It took 2 days to have someone out to resolve the issue at the switching station. The tech who came to the house to investigate did an excellent job. 
Unfortunately he was fixing a problem created by the previous technician. 
Overall two out ot three Bell reps did their jobs. The other one caused us and another family a major headache by crossing our lines. The number of calls required to explain and finally resolve the issue was unacceptable. ",3
266255,06-OCT-11,01-OCT-11,Manel,,fr,74.15.231.141,marcel.ponton@sympatico.ca,13472286,000000120273564,3,2,"Le probleme a disparu a la fin de l'appel mais est revenu le lendemain.
J'ai donc plaçé un novel appel(parlé a Paul) qui a fait plusieurs essai pur me dire de réinstaller Window. J'ai la preuve que le modem est défectueux car quand ça bloque ni ethernet ni wi-fi ne fonctionne. J'ai appelé pour demander a faire remplacer le modem mais bell a refusé. Comme ça fonctionne en laissant le modem allumé 24/24 j'endure ça pour le moment. Mais c'est intollérable a long terme. Il y a d'autres fournisseur!!
Marcel Ponton
Avec Bell depuis tres tres longtemps!
",3
266256,09-OCT-11,08-OCT-11,Jason,,en,69.159.111.101,jdnann@sympatico.ca,13554984,000000120424279,5,5,Nothing to do with Jason but the language ability and time delays continue to be a problem that is annoying!,4
266257,11-OCT-11,08-OCT-11,Linda,,en,174.95.93.11,r.casinathen@sympatico.ca,13557628,000000120435300,4,5,,4
266258,11-OCT-11,09-OCT-11,Brett,,en,174.95.190.72,shellguy@sympatico.ca,13564178,000000120441718,5,5,give him a raise.  he knew his stuff and was able to answer questions immediately.,3
266259,11-OCT-11,10-OCT-11,Kevin,,fr,74.12.245.154,charbonneau08@sympatico.ca,13566338,000000120453439,3,1,"La premiere représentante au service a la clientele était horrible.
Je voulais obtenir mes factures de 2010 pour fin de dépenses d'impôt.
Je voulais qu'on me les envoie par courriel. Impossible",1
266260,11-OCT-11,07-OCT-11,Ricardo,,en,70.29.123.234,marycm@sympatico.ca,13546700,000000120405609,5,5,Ricardo was excellent.  He was an absolute pleasure to work with.  I had called in 3 times prior to this and was told that it was not a Bell problem and they could not help me.  Ricardo signed into my computer and connected me to the internet in about 3 minutes.  I was up and running and a very happy customer.  Hire more reps with an attitude like Ricardo has and your customer service will sky rocket.  Bravo Ricardo. ,4
266261,11-OCT-11,10-OCT-11,Harathi,,en,69.159.66.189,edna.labreche@sympatico.ca,13567228,000000120447219,4,5,,5
266262,11-OCT-11,10-OCT-11,Edgardo,,en,70.50.30.229,wellsgang@sympatico.ca,13572848,000000120448549,5,5,when my email was locked your contact info on the screen at that time would have been very helpful ...thank you!,5
266263,11-OCT-11,10-OCT-11,Roy,,fr,74.12.245.154,charbonneau08@sympatico.ca,13566340,000000120456775,2,2,"Votre site web est tres mal fait. Vous avez un probleme avec Safari. Certains liens interactifs ne fonctionnent pas. J,étais incapable de changer mon mot de passe.incapable de lire mes facture s antérieures.",1
266264,11-OCT-11,10-OCT-11,Celina,,en,69.157.20.174,bhenson@sympatico.ca,13565908,000000120457402,3,4,Understood the query I had at the start.  I just simply wanted to know how to access my junk mail.,4
266265,11-OCT-11,10-OCT-11,Steph,,en,174.93.39.211,bferri@sympatico.ca,13565900,000000120450674,5,5,Keep up the great work.,5
266266,11-OCT-11,10-OCT-11,Shobha,,en,69.158.3.170,elizabeth.cascagnette@sympatico.ca,13567260,000000120446813,4,5,"Nothing more; the agent did all that was asked, so that was good.",4
266267,11-OCT-11,10-OCT-11,Ridha,,fr,216.208.211.80,valil@sympatico.ca,13572686,000000120458351,5,5,,5
266268,11-OCT-11,06-OCT-11,Mohd,,en,70.50.30.229,wellsgang@sympatico.ca,13538720,000000120395400,4,5,Follow up to ensure resolution. I had to call again and then problem was resolved,5
266269,11-OCT-11,10-OCT-11,Philip,,en,174.95.239.157,comfrey@sympatico.ca,13566532,000000120446688,5,5,,5
266270,11-OCT-11,07-OCT-11,Bradley,,fr,207.253.4.2,robert.remillard3@sympatico.ca,13549096,000000120414804,4,5,"En fait, c'est le technicien installateur de BELL qui a parlé a Bradley lors de l'installation de la fibre optique.",5
266271,11-OCT-11,10-OCT-11,Saifuddin,,en,65.95.110.177,gismo1@sympatico.ca,13567802,000000120449997,5,4,everything was ok,5
266272,11-OCT-11,10-OCT-11,Sana,,en,67.71.143.112,larryvalihora@sympatico.ca,13569298,000000120450517,5,4,ok,5
266273,11-OCT-11,10-OCT-11,Hency,,en,64.231.63.207,mattie202@sympatico.ca,13569996,000000120447352,4,4,"Hency was very helpful, the person we spoke to Oct. 9 2011 was not helpful at all. We were ready to switch to Rogers. ",3
266274,11-OCT-11,08-OCT-11,Thorat,,en,174.89.30.123,lyl_gaskell@bell.net,13556112,000000120435248,5,5,"Your representived was very helpful, and assisted me finding the problem.  I apprieciate his patients and his manner, I'm not very savvy in computer talk.  He was very polit.
   Thanks to him the problem was solved
Lyllas Gaskell
",5
266275,11-OCT-11,10-OCT-11,Nabil,,fr,70.53.133.179,lafondray@sympatico.ca,13569254,000000120454890,5,5,,4
266276,11-OCT-11,09-OCT-11,Michael,,en,74.198.9.243,audubon@sympatico.ca,13559994,000000120443003,1,1,"Do what ever it takes to have us (your customer) back on line. One week is much too long to wait for support. Perhaps the use of a 'Turbo Stick' would help. Contact customer if appointment can not be made. Two separate days we had to wait ( 5hours each day) then phoning to find out that no one was coming - to do this twice to us is a bit of a joke. What kind of a company are running, perhaps Rodgers has better service?",2
266277,11-OCT-11,10-OCT-11,William,,en,174.95.201.172,ebambers@sympatico.ca,13567194,000000120458205,4,4,"Primary problem with e-mail was resolved. two ote=her issues were intermitent and althoughthey appeared to be resolved at the time, they are still there. I will be calling about them again.",4
266278,11-OCT-11,10-OCT-11,Keith,,en,184.148.97.142,zekedj@sympatico.ca,13573022,000000120458173,5,5,,5
266279,11-OCT-11,10-OCT-11,Tyler,,en,69.157.42.206,dobson_34@sympatico.ca,13567062,000000120458057,5,5,"Tyler was a very helpful and knowlegable
young man",4
266280,11-OCT-11,10-OCT-11,Andrea,,en,65.93.137.150,dcraw4d@sympatico.ca,13566874,000000120451288,5,5,,5
266281,11-OCT-11,05-OCT-11,Veerapuram,,en,208.76.75.5,michaelferguson@sympatico.ca,13521516,000000120367940,1,1,I was told that a technician would be sent to my house to repair my internet service and no one ever showed up.  I still do not have internet service after 1 week.,1
266282,11-OCT-11,10-OCT-11,Sinu,,en,67.68.55.99,mdeveny@sympatico.ca,13570068,000000120454783,5,5,"nothing,thank you",5
266283,11-OCT-11,10-OCT-11,Cathrine,,en,67.71.7.128,krampitz@sympatico.ca,13569186,000000120448527,5,5,,5
266284,11-OCT-11,10-OCT-11,Nagender,,en,70.24.207.120,campbell_12@sympatico.ca,13566166,000000120455624,5,1,less complicated ,
266285,11-OCT-11,10-OCT-11,Bry,,en,209.47.67.66,kennyfamily@sympatico.ca,13569078,000000120452131,5,5,The reason for this call was because I didn't get the right advice last time.  I would say that you need to have your people explain things better.  This has cost me a lot of money. ,4
266286,11-OCT-11,10-OCT-11,Karla,,en,50.100.70.34,jkashman@sympatico.ca,13568640,000000120454600,4,4,,4
266287,11-OCT-11,07-OCT-11,Jean,,en,74.14.117.27,georgelo@sympatico.ca,13543330,000000120399365,4,5,,5
266288,11-OCT-11,10-OCT-11,Chrystelle,,en,70.29.83.93,sczepanski@sympatico.ca,13571818,000000120454154,1,1,fix the problem,4
266289,06-OCT-11,05-OCT-11,Bobbi-Lynn,,en,70.49.238.149,daveandshirleyperrin@bell.net,13515574,000000120356048,5,4,It should not have happened in the first place,4
264760,10-OCT-11,09-OCT-11,Lukasz,,en,70.30.69.205,safety_1@sympatico.ca,13564016,000000120442108,5,4,Nothing - I was surprising happy with the whole interation.,5
264761,10-OCT-11,07-OCT-11,Amel,,fr,70.29.244.186,bernard.pelletier3@sympatico.ca,13540410,000000120403205,3,2,Je n'aime pas parler à des gens qui se retrouve en Tunisie. Pourquoi pas au Québec ???? Barack Obama mentionne buy Amiricain. Pourquoi pas acheter Québécois ????,2
264762,10-OCT-11,09-OCT-11,Anis,,fr,174.88.189.28,jeremid@bell.net,13561900,000000120443458,,,"depuis que j'ai votre service, mon ordi plante. J'étais allée avec Videotron pour cette raison. Maintenant vous faites la promo comme le meilleur système rapide Fibe7, mon ordi est plus lent qu'avant. Alors le prochain bug je retourne avec vidéotron",1
264763,10-OCT-11,02-SEP-11,Katelyn,,en,66.171.229.90,b_sinclair@sympatico.ca,13091777,000000119621376,4,5,,5
264764,10-OCT-11,08-OCT-11,Jose,,en,67.71.21.231,terry.leach@sympatico.ca,13558942,000000120422776,4,4,Nothing this time except perhaps lower our monthly rates !!,4
264765,10-OCT-11,04-OCT-11,Sudhakar,,en,174.89.109.164,bhfrazer@sympatico.ca,13500000,000000120334550,5,4,,4
264766,10-OCT-11,09-OCT-11,Serina,,en,70.26.122.223,r_n_lee@sympatico.ca,13563628,000000120443446,2,1,This was not a problem with your tech suppport rep - it's a problem with your software/systems.  A friend emailed me a file which the Bell Mail system deemed unsafe (probably because it didn't recognize the format) and consequently would not allow me to download it.,3
264767,10-OCT-11,06-OCT-11,Josue,,en,64.231.22.124,lctbuck@bell.net,13533236,000000120386928,3,3,Found a faster way of connecting remote control.,3
264768,10-OCT-11,04-OCT-11,Antony,,en,70.52.101.155,kimjohnson4@sympatico.ca,13505648,000000120342622,5,5,,5
264769,10-OCT-11,09-OCT-11,Mauricio,,fr,70.55.86.154,lachapellem@sympatico.ca,13562378,000000120442934,5,5,service excellent,5
264770,10-OCT-11,09-OCT-11,Balaji,,en,70.48.148.158,charltone@sympatico.ca,13560428,000000120443931,5,4,,4
264771,10-OCT-11,08-OCT-11,Jeff,,en,174.91.11.33,husega@sympatico.ca,13554682,000000120425528,4,4,fix thr gaps in software so your employees can do their job better,4
264772,10-OCT-11,07-OCT-11,Zef,,en,174.89.44.154,aminie@bell.net,13539814,000000120404883,3,4,"although my concern was addressed properly, on the other hand i was held for more than 1hr on the other line, hearing just a recording only. the first agent i spoke with transferred me to your account dep, where all i hear was a music in the background and a voice prompt telling me to stay on line so an not to lose my queue... then i have to use another phone just to dial your number. the customer service whom i spoke with, finally has attended to my query and resolve my concern.",3
264773,10-OCT-11,06-OCT-11,Anah,,en,76.65.171.132,elilec-gron@sympatico.ca,13530016,000000120379846,4,4,,5
264774,10-OCT-11,09-OCT-11,Romy,,fr,174.91.190.194,jolicoeurp@sympatico.ca,13562044,000000120438825,5,5,,5
264775,10-OCT-11,06-OCT-11,Mahmoud,,fr,67.68.104.10,real.bilocq@sympatico.ca,13536400,000000120379435,5,5,,5
264776,10-OCT-11,08-OCT-11,Kathy,,en,76.64.1.228,methuen@sympatico.ca,13556576,000000120435367,5,5,Not Applicable,5
264777,10-OCT-11,09-OCT-11,Nizar,,fr,184.144.239.130,ricardclaude@sympatico.ca,13563764,000000120442955,3,4,aucun commentaire,4
264778,10-OCT-11,09-OCT-11,Soumaya,,fr,204.101.237.139,gagnonp@bell.net,13561262,000000120439758,5,5,"Toute etais tres bient expliquer et tres bient repondu et executer corectement merci beaucous de votre tres bon servise et la rapiditer aussi , et tout est parfais ",5
264779,10-OCT-11,09-OCT-11,Hector,,en,67.70.82.22,john.bauman@sympatico.ca,13562022,000000120438948,4,4,,4
264780,10-OCT-11,06-OCT-11,Leah,,en,24.146.18.225,fenwickn@bell.net,13530372,000000120382435,1,1,"You could give people what they pay for. I had been complaining about my internet speed for years getting the run around from every agent that i spoke to. Always the same answer we say up to 7mps download speed, like thats a good answer.  I have as long as i remember been a dissatisfied bell customer and it has all come to an end. I have been with cable for one week and could not be more thrilled with the service.  I download files at speeds not thought possible because i have been with bell so long! I had one technical issue with cable imagine my surprise when i could actually understand the agent english could have even been their first language.
  I have never been as happy to say I WILL NEVER GIVE BELL ANOTHER CENT OF MY HARD EARNED MONEY. I WILL NEVER PUT UP WITH CRAPPY SERVICES AND SUBSTANDARD CUSTOMER SERVICE.  I WILL TELL AS MANY PEOPLE AS I CAN ABOUT THE CRAPPY SERVICE FROM BELL!!! AND THE GREAT SERVICE I GET FROM MY NEW COMPANY!!      
  I INTEND TO TELL EVERYONE I SEE ABOUT YOUR UP!!!! TO 7 MPS SCANDAL.
Yours truly another former bell customer!!",1
264781,10-OCT-11,07-OCT-11,Adel,,fr,174.92.240.248,johanne_marcil@sympatico.ca,13544806,000000120420725,4,4,,4
264782,10-OCT-11,09-OCT-11,Gloria,,en,65.94.105.30,wm000@sympatico.ca,13564816,000000120438987,4,1,I still have a problem with my hotmail account in Outlook 2007 which I was told you do not support. I don't know why I was advised to contact Microsoft since my e-mail accounts are processed on your server.,2
264783,10-OCT-11,02-OCT-11,Satish,,en,70.48.1.161,STEFFANIE_5@sympatico.ca,13476406,000000120290510,5,4,,5
264784,10-OCT-11,16-SEP-11,Robert,,en,70.24.223.132,thevan2009@bell.net,13286992,000000119929776,4,4,,5
264785,10-OCT-11,08-OCT-11,Siddiqui,,en,67.70.105.187,atinker@bell.net,13552252,000000120429016,,,I DID NOT CALL REGARDING MY INTERNET SERVICE.,
264786,10-OCT-11,05-OCT-11,Gunson,,fr,69.156.73.176,gizel2@sympatico.ca,13517381,000000120351373,4,4,,5
264787,10-OCT-11,08-OCT-11,Imran,,en,174.91.108.28,viottorio.mascaro055@sympatico.ca,13559236,000000120427262,5,5,nothing,5
264788,10-OCT-11,02-OCT-11,Khan,,en,70.52.228.86,mac4-bro@sympatico.ca,13480888,000000120282599,2,1,"Everyone says that the information is written down but the next person has no idea what I am talking about and I have to start over again.  So much time is wasted on the phone, waiting, transferring etc. and the problem never gets solved.  If I am transferred, I am sent to someone who speaks french or I am cut off.  My husband phoned about the number of cables needed for the t.v. and we were told 3.  That was after we installed new buried lines a great distance to the brand new rural home we built.  Now, we are told we need four and we have to re dig the ground before it freezes and put in the 4th cable.!!!  Does anyone at Bell really care?  I get all these emails and phone calls about the service received and still I have had to deal with multi problems to hook up new phone lines, internet lines, and t.v. lines in a newly built house in a rural area.  Am I just filling this out for nothing or does someone really take the time and effort to read.  If so, please email be back.",1
264789,10-OCT-11,09-OCT-11,Naveed,,en,70.53.3.111,al.mary@sympatico.ca,13559756,000000120444563,4,4,I BELIEVE IT IS WRONG TO CHARGE ME FOR HIGH SPEED AND CUT DOWN THE SPEED TO VERY VERY LOW. yOU OWE ME A REBATE.,2
265281,08-OCT-11,01-OCT-11,Genevieve-Marie,,fr,67.68.212.34,santucci@sympatico.ca,13474708,000000120278626,5,5,,5
265282,08-OCT-11,07-OCT-11,David,,en,64.231.97.206,da.agar@sympatico.ca,13541622,000000120408713,3,2,"SOMEONE IS SUPPOSED TO BE HERE AGAIN TODAY TO CHECK OUTSIDE FOR PROBLEM WITH LINES.  IF THIS PROBLEM ISN'T FIXED SHORTLY I WILL HAVE TO CONSIDER ANOTHER COMPANY TO DEAL WITH.  IS ANYONE READING THESE SURVEYS?  IF THERE IS PLEASE GET MY INTERNET UP AND RUNNING.
THIS HAS BEEN GOING ON FOR OVER TWO WEEKS NOW AND I AM GETTING VERY ANGRY. ",2
265283,08-OCT-11,07-OCT-11,Shobha,,en,70.50.221.144,assjack@sympatico.ca,13540130,000000120419567,4,5,,5
265284,08-OCT-11,07-OCT-11,Franssesca,,en,76.64.199.157,the_hadleys@sympatico.ca,13550546,000000120411180,5,5,,5
265285,08-OCT-11,07-OCT-11,Mahdi,,fr,184.146.68.52,mobarco@sympatico.ca,13547254,000000120414452,5,5,Rien de plus,5
265286,08-OCT-11,07-OCT-11,Hechmi,,fr,74.14.168.172,diane.boily@bell.net,13542122,000000120420681,5,5,,4
265287,08-OCT-11,06-OCT-11,Philip,,en,184.144.38.99,campbell.neil@sympatico.ca,13528282,000000120392796,4,4,Your online service out of India is very good. ,5
265288,08-OCT-11,03-OCT-11,Jeannette,,en,70.29.115.145,bob.griffis049@sympatico.ca,13486016,000000120316406,5,5,Everything was fine,3
265289,08-OCT-11,07-OCT-11,Nourmene,,fr,75.152.75.253,caroledussault@sympatico.ca,13540962,000000120398972,1,1,venir à la maison comme vous l'avez dit,
265290,08-OCT-11,07-SEP-11,Nesrine,,fr,70.51.13.8,mcl.gervais@sympatico.ca,13169716,000000119710352,4,3,"Me laisser le temps de trouver mes appareils pour une meilleur installation et je ne filais pas bien cette journée là j'étais malade. Mais le monsieur a été très gentil et a du faire un nouveau trou pour installe le fils de téléphone. Là le service étais moins bon, mais il n'avais pas le choix. Cependant ma propriétaire elle n'as pas aimé le nouveau trou. ",2
265291,08-OCT-11,07-OCT-11,Selene,,en,65.93.111.24,pl.sped@sympatico.ca,13548490,000000120401008,5,5,,5
265292,08-OCT-11,07-OCT-11,Max,,en,76.69.125.137,xcskiers@sympatico.ca,13551316,000000120417300,5,5,"Nothing - the whole interaction went smoothly.
Thank You!",4
265293,08-OCT-11,07-OCT-11,Krishnan,,en,174.89.16.144,sheila.whaley@sympatico.ca,13549784,000000120418462,5,5,Nothing.,5
265294,08-OCT-11,07-OCT-11,Azza,,fr,69.156.213.237,lmatus@sympatico.ca,13546066,000000120411671,4,4,"Rien, tout était satisfaisant. Merci.",5
265295,08-OCT-11,03-OCT-11,Jeremy,,en,70.49.241.97,tigerlilly@bell.net,13497512,000000120305517,5,5,,5
265296,08-OCT-11,05-OCT-11,Ivan,,en,74.15.26.47,lornavanblitterswyk@sympatico.ca,13520406,000000120372166,4,5,,4
265297,08-OCT-11,07-OCT-11,Armando,,en,64.228.159.139,elaine.hanson@sympatico.ca,13542590,000000120409436,1,1,We couldnot understand each other,2
265298,08-OCT-11,07-OCT-11,Radhika,,en,76.64.23.127,simonkreindler@sympatico.ca,13549890,000000120417272,5,5,nothing,5
265299,08-OCT-11,07-OCT-11,Jean-Philippe,,fr,70.30.171.40,maruis5@sympatico.ca,13546692,000000120416800,5,5,"très satisfait du service de cet employé. Il a pris le
temps de résoudre le problème en entier. 
S.V.P. le retenir à votre service. C'est un des rares
compétent que vous avez.",5
265300,09-OCT-11,03-OCT-11,Andrew,,en,174.91.109.96,hvk@sympatico.ca,13489876,000000120306619,5,4,,4
265301,09-OCT-11,04-OCT-11,Benjamin,,en,69.157.49.164,queenbeancounter@sympatico.ca,13509254,000000120339446,4,4,,4
265302,09-OCT-11,08-OCT-11,Khan,,en,174.92.141.75,henrysipila@sympatico.ca,13554600,000000120434342,4,3,I got new Bell security daownloaded and my McAfee was unistalled.Bell security is not on now. still inactive!! he said ok in 24 hours but not yet activated ,4
265303,09-OCT-11,07-OCT-11,Jean-Philippe,,fr,76.67.142.102,dolavergne@sympatico.ca,13542250,000000120413621,4,4,"chez Bell c'est toujours compliqué, il faut toujours parler à plusieurs personne pour régler un problème et le problème est rarement réglé la première fois. Il faut toujours appeler plus d,une fois pour finalement finir par régler son problème. Finalement, le prix de vos services est trop élevé et quand vous avez des promotions, ce n'est jamais pour vos fidèles clients..... ",2
265304,09-OCT-11,08-OCT-11,Romy,,en,174.95.195.204,briansequeira@sympatico.ca,13552666,000000120433254,1,1,the person hung up on me when i was talking.. what horrible customer service you have.. i will not renewing my contract with BELL.  At least have the decency to have someone call me back.,1
265305,09-OCT-11,07-OCT-11,Khan,,en,64.229.28.210,gmwuth@sympatico.ca,13543478,000000120404109,5,5,My representative was extremely patient(I am still quite new with computer savy)& walked me through the problems without any frustration or impatience. I was VERY impressed and grateful for his encouragement & understanding. He seemed to have all the expertise to work through any challenge. Discovering Zaki has been a most positive experience. THANK YOU!,5
265306,09-OCT-11,08-OCT-11,Xenia,,en,184.144.37.60,BUSH4@sympatico.ca,13551572,000000120429671,4,3,difficulty understanding partly because of my phone.,4
265307,09-OCT-11,08-OCT-11,Mary Anne,,en,184.151.127.253,steve.patrick@sympatico.ca,13558702,000000120425940,2,1,Fix the problem. Still no Internet service. ,2
265308,09-OCT-11,08-OCT-11,Tejaswvi,,en,70.29.124.114,caygeonbabe@sympatico.ca,13552846,000000120435819,4,1,"My problem is still the same, your rep was
helpful but did not stay fixed.
Will need to call and continue working through this problem.",5
265309,09-OCT-11,08-OCT-11,Iris,,en,70.50.131.70,chasmare@sympatico.ca,13552932,000000120434134,5,5,,5
265310,09-OCT-11,08-OCT-11,Karina,,en,184.144.17.127,joseph.ragogna089@sympatico.ca,13555328,000000120423978,3,1,"my security systems are still all inactive. This is what we are attemping to correct. Your system does not recognize my b1 No. This has been an ongoing problem. Please ..... FIX THIS. My bills are allways paid on time, I expect Bell to honour thei obligations.",2
265311,09-OCT-11,02-OCT-11,Siddiqui,,en,180.151.86.149,hgillmeister1@sympatico.ca,13479270,000000120281548,4,4,good,5
265312,09-OCT-11,08-OCT-11,Leni,,en,70.51.33.58,pbjcsq@sympatico.ca,13557392,000000120426594,1,1,"Solve my problem ,which is something your technician did not do .He should have listened  as he allegedly  diagnosed a problem which my 'puter did not have !!",2
265313,09-OCT-11,08-OCT-11,Lukasz,,fr,174.91.184.131,poirierj07@sympatico.ca,13557546,000000120430413,5,4,,4
265314,09-OCT-11,08-OCT-11,Jose,,en,74.198.164.172,harvey.boloten@sympatico.ca,13554532,000000120433275,5,5,Nothing,5
265315,08-OCT-11,04-OCT-11,Kelly,,en,70.27.39.205,shelley_williams@bell.net,13510580,000000120340509,5,4,"Bell sent me a notification that I had a modem to return, the tech took it with him when he excghanged it for a new one. I understand that computers can screw up but what a waste of money for bell to send two letters asking me to send back the modem.  Maybe you need to look at that, it was a total waste.  ",4
265316,08-OCT-11,07-OCT-11,Sandra,,en,64.231.24.197,victor.fong@sympatico.ca,13551010,000000120420661,5,5,"nothing,  was perfect.  Wish all reps were like that!",5
265317,08-OCT-11,07-OCT-11,William,,en,70.55.216.5,powersdj@sympatico.ca,13548542,000000120403204,1,1,Respect the customer.,1
265779,06-OCT-11,05-OCT-11,Srinivasan,,en,70.29.36.186,steve.balaban@sympatico.ca,13524902,000000120355101,1,1,,1
265780,06-OCT-11,05-OCT-11,Matthew,,en,184.144.156.71,sylviahh@sympatico.ca,13525102,000000120348737,4,3,"My monthly bill should not be increased
every month.  Please attend to this",3
265781,06-OCT-11,05-OCT-11,Thorat,,en,76.69.16.57,mailman1@sympatico.ca,13520740,000000120363731,5,4,,5
265782,06-OCT-11,05-OCT-11,Alonia,,en,70.53.6.59,avanadine@sympatico.ca,13513858,000000120368804,1,1,"my email was hacked and used to open an msn account, msn and bell kept passing me back and forth blaming each other, I subsequently have cancelled my bell internet and will be subscribing to cogeco internet.",1
265783,06-OCT-11,05-OCT-11,Hector,,en,70.27.22.189,sbalfou@sympatico.ca,13524272,000000120351462,3,3,"After getting help from Hector who took over my sister's new computer to set up her email, he said that he was not allowed to retrieve her contacts. I spoke with a manager and expressed my dissatisfaction. We only get new computers every five or six years and pay our bills faithfully. You have the technology and it would only have taken the technician a few minutes. If you want an excellent rating and favourable word of mouth advertising, train and allow your technicians to help your customers who are helpless with this technology. I feel very, very sorry that I got another technician in trouble because she was so wonderful and I am so thankful for her help setting up my computer contacts last week!",3
265784,06-OCT-11,05-OCT-11,Sonia,,fr,67.71.168.183,gisele.bourassa@sympatico.ca,13517364,000000120358551,4,4,je verrai lorsque j'installerai le nouveau modem si mon problème est réglé.,5
265785,06-OCT-11,05-OCT-11,Juan,,en,76.69.115.117,tfederer@bell.net,13525290,000000120370151,5,5,I hated having to wait more than 10 minutes before I was connected to a human who could help.The man who finally helped us was amazing attentive and an asset to the company.And I loved the fact he spoke English very well and I didnt have to guess what he may be saying because of a very heavy accent.He did a job very well done.,3
265786,06-OCT-11,05-OCT-11,Sunhith,,en,67.68.38.252,bo.lauridsen@sympatico.ca,13514330,000000120370096,5,5,nothing,5
265787,06-OCT-11,21-SEP-11,Mark,,en,65.95.144.108,johnbrown_446@sympatico.ca,13344086,000000120053015,4,3,,4
265788,06-OCT-11,05-OCT-11,Oscar,,en,65.95.142.100,milt.barsky@sympatico.ca,13521680,000000120354688,3,3,Have a more personable attitude toward your customer and their needs.,3
265789,06-OCT-11,03-OCT-11,Drew,,en,174.91.32.26,jaques.renaud@sympatico.ca,13490324,000000120294132,4,3,It's a bit difficult to answer this question because my problem (Internet speed too slow) was solved later by a Bell technician who checked and repaired the deficient factors : weak signal...and faulty Modem !,5
265790,06-OCT-11,05-OCT-11,Chris,,en,76.68.48.17,jmforsey@sympatico.ca,13518901,000000120362861,5,4,"The customer care representative was very good. The problem is with Bell. It's the second time Bell has sent me a letter asking me to return a modem.  My old modem (which wasn't working) was taken by the Bell representative who came here on August 16 (I'm pretty sure that was the date) with a new, more modern modem.  I informed a Bell customer care representative of that after I received the first letter asking me to return the modem.  Please.... don't ask me again.  Your own representative took it with him when he left here on August 16. ",4
265791,06-OCT-11,05-OCT-11,Edwin,,en,76.70.68.6,bandjcollins@bell.net,13513994,000000120371463,3,4,WEnt directly to solve my request,3
265792,06-OCT-11,05-OCT-11,Ritwik,,en,174.91.200.182,ruthetal@sympatico.ca,13524042,000000120352711,5,4,"Ritwik was clear, preecise, friendly and patient. I could not have asked for more.",5
265793,06-OCT-11,05-OCT-11,Silverious,,en,70.27.232.230,wendy_bob_pepper@sympatico.ca,13525932,000000120359432,5,5,not much,3
265794,06-OCT-11,05-OCT-11,Hassen,,fr,184.145.183.92,zicat_johanne@sympatico.ca,13526268,000000120367651,5,5,,5
265795,06-OCT-11,03-OCT-11,Marco,,en,64.231.177.247,philhahn@sympatico.ca,13494736,000000120319749,4,5,,4
265796,06-OCT-11,03-OCT-11,Ryan,,en,65.92.197.84,kebor@sympatico.ca,13491442,000000120298358,5,5,,4
265797,06-OCT-11,05-OCT-11,Robbie,,en,65.95.187.120,walshpa@sympatico.ca,13525848,000000120358479,5,5,I can't think of anything.,5
265798,06-OCT-11,05-OCT-11,Rifa,,fr,70.30.224.159,zotti.d@sympatico.ca,13526294,000000120356982,5,5,,5
265799,06-OCT-11,19-SEP-11,Heni,,fr,67.68.88.220,gerard.dalpe@sympatico.ca,13310968,000000119985451,5,5,Vous auriez pu vous informer au dossier pour découvrir que je suis technicien chez Bell.Je n'apprécie pas que Bell espionne mon réseau ,4
265800,06-OCT-11,05-OCT-11,Gloria,,en,70.30.29.22,lsoligo1954@bell.net,13520482,000000120371565,5,5,"Nothing.  Gloria was the best customer care rep I have ever dealt with: kind, patient, clear, efficient and very knowledgeable.",5
265801,07-OCT-11,06-OCT-11,Mukesh,,en,74.15.71.252,patamaa.williams@bell.net,13535722,000000120373140,5,5,I cannot think of any.,5
265802,07-OCT-11,06-OCT-11,Christina,,en,184.147.226.23,cirjanic@sympatico.ca,13528704,000000120385879,4,4,I should.nt have to call you in the first place. Stop gouging your customers,1
265803,07-OCT-11,06-OCT-11,David,,en,76.68.124.20,gabial@sympatico.ca,13530670,000000120383280,2,2,,2
265804,07-OCT-11,06-OCT-11,Adnan,,en,70.27.71.204,keithanita@sympatico.ca,13532798,000000120382962,4,3,Nothing,5
265805,07-OCT-11,04-OCT-11,Ajay,,en,174.88.8.99,nwaugh@sympatico.ca,13508464,000000120331910,3,2,Hard to understand the person with an accent.  We are seriously thinking of switching to Rogers since their call centres are in Canada.,1
265806,07-OCT-11,04-OCT-11,Julio,,en,74.12.219.7,celcelt@bell.net,13500704,000000120330754,5,4,Stop being like Videotron and have things organized properly from the beginning,5
265807,07-OCT-11,06-OCT-11,Haricharan,,en,76.69.125.104,deschutter@bell.net,13529454,000000120395843,5,1,no failure the telephone coneection went down,5
265808,07-OCT-11,06-OCT-11,Shirin,,en,76.69.125.104,deschutter@bell.net,13529456,000000120396728,5,5,,5
265809,07-OCT-11,04-OCT-11,Aida,,en,67.71.5.106,favio@sympatico.ca,13502612,000000120340847,2,1,"Need to have heavy accented personnel NOT working the phones! I had a very hard time understanding Aida. Also, she seemed to have difficulty understanding what the problem was and finally said a technician would have to come to the house.  ",4
265810,07-OCT-11,06-OCT-11,Charles,,en,76.69.126.187,knabe@sympatico.ca,13532964,000000120385566,5,5,nothing,5
265811,07-OCT-11,06-OCT-11,Pavan,,en,70.24.7.223,ylush@bell.net,13538898,000000120396275,4,5,,4
265812,07-OCT-11,04-OCT-11,Med Wassim,,fr,70.29.192.19,lucille.ferland077@sympatico.ca,13506566,000000120336689,4,4,Rien tout a été correct.,4
265813,06-OCT-11,05-OCT-11,Jose,,en,70.24.161.198,william.macdonald@sympatico.ca,13525974,000000120364373,1,1,"+The person I talked to sounded like they were reading from a scrip,they passed me on to an other person ,they could not answer any of my questions .They had no idea what was going on with Bell;s Fiber programe",1
266290,06-OCT-11,05-OCT-11,Alex,,en,76.70.81.198,smokeater@sympatico.ca,13524712,000000120362862,5,4,,5
266291,06-OCT-11,05-OCT-11,Jaime,,en,207.164.79.110,raycrawford@sympatico.ca,13523446,000000120360083,4,4,,5
266292,06-OCT-11,04-OCT-11,Antony,,en,207.236.90.177,pauldecourcy@sympatico.ca,13508808,000000120341338,5,5,nothing it was all good,5
266293,06-OCT-11,05-OCT-11,Ousmane,,en,174.89.238.161,jasonv@sympatico.ca,13518482,000000120358752,1,1,horrible service,1
266294,06-OCT-11,12-SEP-11,Roy,,fr,198.103.167.20,cjs.st-louis@sympatico.ca,13220590,000000119832084,4,1,"je voulais qu'un gerant me rappelle et cela n'a jamais ete fait.
cela fait 3 mois que j ai le meme probleme et j'ai fait plusieurs escalations. je suis tres decu du service non de l agent ",2
266295,08-OCT-11,07-OCT-11,Sowjanya,,en,70.51.112.249,fatima.medina059@sympatico.ca,13542898,000000120400837,5,4,she is very helpful,4
266296,08-OCT-11,02-OCT-11,Brahim,,fr,184.148.249.84,helene.charest@bell.net,13479254,000000120291365,4,5,,4
266297,08-OCT-11,07-OCT-11,Shirin,,en,76.69.101.178,the_shoe@sympatico.ca,13550548,000000120420417,5,5,"Nothing to recommend for this event. This particular service call was a positive experience with a positive outcome.(this time) However, it has not been the case in the past. Some of my previous experiences with Bell service were not handled very well at all. (e.g.- when I moved my services to my current address) I'll reserve my judgement of Bell to see if this call was a one time blip, where you got it right. What kind of service will I get the next time? Show me more consistency. I can forgive the odd service call that may get screwed up. What I can not tolerate is when the negative service calls are the norm, and the positive are the exception. Fix that and I'm converted. Right now..I'm not a believer yet, not after one good service call.",3
266298,08-OCT-11,07-OCT-11,Asma,,fr,76.67.142.176,pabloperez8@sympatico.ca,13548098,000000120411225,4,4,Dans mon cas j'a été par la première fois que je parle par le système de sécurité internet mais on trouve correct et suis sastisfecho avec le service.,5
266299,08-OCT-11,07-OCT-11,Amanda,,en,74.12.175.53,rwampole@sympatico.ca,13549342,000000120409137,5,5,Not made an erroneous charge in the first place,3
266300,08-OCT-11,07-OCT-11,Shoab,,en,184.144.36.83,uno.due@sympatico.ca,13550898,000000120405505,5,4,,5
266301,08-OCT-11,06-OCT-11,Rey Ivan,,en,174.92.221.191,adelaidel@sympatico.ca,13526706,000000120375300,3,3,I phoned about a fraudulent E-mail supposedly from Sympatico.  I would like to know whether the culprit was apprehended or what action Sympatico took to resolve my problem.,4
266302,08-OCT-11,07-OCT-11,Nayeem,,en,174.91.172.92,cbrogo03@bell.net,13541034,000000120418610,5,5,,5
266303,08-OCT-11,06-OCT-11,Gloria,,en,70.30.20.168,perley.oneil@sympatico.ca,13535872,000000120380035,4,4,Get rid of the automated phone system.,5
266304,08-OCT-11,06-OCT-11,Thitola,,en,70.30.20.168,perley.oneil@sympatico.ca,13535870,000000120389017,4,4,Get rid of the automated phone system. Its a pain!!!!,5
266305,08-OCT-11,07-OCT-11,Andrew,,en,70.30.99.75,preo@sympatico.ca,13548572,000000120406381,4,4,"While processing my request your system crashed resulting in more time spent on the phone ... not Andrew's fault. Earlier in the day I was at a Bell Store and couldn't log on to My Bell, nor could they retrieve my billing info. There is a general negative feeling from people I deal with about Bell Cell and Internet service performance",3
266306,08-OCT-11,07-OCT-11,Ahmed,,fr,76.68.201.189,midolt@bell.net,13547076,000000120403945,5,5,"Rien, tout a été réglé en un rien de temps.

Un gros MERCI!!!!",5
266307,08-OCT-11,07-OCT-11,David,,en,70.48.59.19,jswalm@sympatico.ca,13545038,000000120405611,5,4,"Get RID of offshore Call-centres, and expand the great CANADIAN customer service Team!",3
266308,08-OCT-11,07-OCT-11,Farhana,,en,70.27.102.109,joeskam@bell.net,13544790,000000120408497,5,4,Nothing. The person who assisted me was wonderful!! Thank You!!,5
266309,08-OCT-11,07-OCT-11,Mathieu,,fr,70.26.221.175,rousyl@bell.net,13549242,000000120404599,1,1,QUE L'EMPLOYÉ ESSAIE DE M'AIDER,1
266310,08-OCT-11,06-OCT-11,Thorat,,en,70.51.254.42,earlw@sympatico.ca,13529920,000000120394929,1,1,"supply service people with a better command of the english language.
Explain and finalize the task.
in otherwords solve the problem.",2
266311,08-OCT-11,04-OCT-11,Jorge Alberto,,en,67.68.33.143,t.ledden@sympatico.ca,13511262,000000120332050,3,1,"I spoke to reps in Manila, Central America, Canada, and India (by which time the call was so attenuated that I could hardly hear the last rep). A vast improvement would have been a tech  support representative who  lives and works in CANADA!",2
266312,08-OCT-11,07-OCT-11,Wael,,fr,70.31.223.200,acosta98@sympatico.ca,13539432,000000120419718,3,1,Eviter tant des questions et envoyer un technitien lorsque le probleme reviens souvents,3
266313,08-OCT-11,05-OCT-11,Med Hedi,,fr,76.71.224.122,richarddumesnil@sympatico.ca,13523650,000000120371333,1,1,Votre système de détection anti virus est un vraie passoire.Personne chez Bell n'a pu m'aider à résoudre mon problème. Mon ordi était infecté par 42 virus. ,1
266314,08-OCT-11,07-OCT-11,Mustapha,,fr,70.30.242.116,jocelyne.lemieux@sympatico.ca,13544758,000000120401917,4,5,Rien. Tout était OK.,5
266315,08-OCT-11,06-OCT-11,Afroze,,en,70.31.250.202,ecron@sympatico.ca,13529940,000000120388892,3,2,There is at the moment a remaining basic problem in the way Sympatico is handling e-mail accounts that are not with Sympatico.  My latest contact does seem to have suggested a temporary solution.,3
266316,08-OCT-11,07-OCT-11,Rowena,,en,70.48.217.157,dykstl2@sympatico.ca,13542480,000000120406580,4,4,an offer to reduce charges,3
266317,08-OCT-11,06-OCT-11,Kevin,,fr,69.159.119.171,carlcedric@sympatico.ca,13528306,000000120386601,5,4,Encore de meilleurs prix car le prix de la compétition est encore inférieur à vous,4
266318,08-OCT-11,07-OCT-11,Michel,,en,184.145.107.36,donnaclark@sympatico.ca,13542296,000000120416987,4,5,Less time being on hold,4
266319,08-OCT-11,07-OCT-11,Jamie,,en,65.95.5.179,jynxed@sympatico.ca,13545134,000000120414035,5,5,,5
266320,08-OCT-11,05-OCT-11,Oussama,,fr,76.69.232.116,claudette.barabe@sympatico.ca,13515176,000000120354267,4,5,,4
266321,08-OCT-11,07-OCT-11,Mylene,,en,70.49.10.117,dougclare@sympatico.ca,13542340,000000120401810,5,4,,3
266322,07-OCT-11,05-OCT-11,George,,en,74.15.21.227,dieselcowboy@bell.net,13515960,000000120370868,5,5,"I am having trouble sending emails, this is a new problem and I will",4
266323,07-OCT-11,06-OCT-11,Mustapha,,fr,70.29.198.72,n_champagne@bell.net,13535106,000000120376089,4,3,,5
266324,07-OCT-11,05-OCT-11,Greg,,en,173.35.73.60,lindaevans@sympatico.ca,13520240,000000120366491,5,5,Contact people very helpful,4
266325,07-OCT-11,06-OCT-11,Catherine,,en,50.101.233.91,trevtris@sympatico.ca,13538354,000000120381026,5,5,"Catherine was able to resolve an issue from the description I gave her comptently, quickly and with good humour. She could have done nothing better. ",5
266326,07-OCT-11,06-OCT-11,Diaraye,,en,65.94.204.50,irene.curry@sympatico.ca,13531542,000000120374416,4,4,recent experience resolved issues for now.,4
264790,08-OCT-11,04-OCT-11,Asma,,en,76.67.28.184,gbeattie1@sympatico.ca,13503056,000000120345202,3,3,,4
264791,08-OCT-11,07-OCT-11,Claudia,,en,70.50.198.4,tonywin@bell.net,13550764,000000120403779,5,5,I can't think of anything to make it better. The customer service rep exceted my expectations,5
264792,09-OCT-11,08-OCT-11,Maria,,en,204.101.237.139,chris.lacroix@sympatico.ca,13552968,000000120428350,4,,,3
264793,09-OCT-11,08-OCT-11,Arun,,en,69.157.74.78,lesliecrerar@bell.net,13555840,000000120421902,5,5,,5
264794,09-OCT-11,08-OCT-11,Samantha,,en,67.70.202.170,tricky.ricky47@sympatico.ca,13559100,000000120433065,5,5,,5
264795,09-OCT-11,08-OCT-11,Reginald,,fr,70.30.183.38,anicole@sympatico.ca,13552110,000000120425014,5,5,rien de plus tout était parfait ,5
264796,09-OCT-11,08-OCT-11,Denis,,fr,70.29.190.233,coteb64@bell.net,13553148,000000120422597,5,5,rien du tout tous est parfait merci.,5
264797,09-OCT-11,08-OCT-11,Brahim,,fr,65.92.182.40,hongladuong@sympatico.ca,13554646,000000120436325,5,5,,5
264798,09-OCT-11,08-OCT-11,Richard,,en,70.29.242.68,sheryl.wollow@sympatico.ca,13558442,000000120424130,5,4,,4
264799,09-OCT-11,08-OCT-11,Emmanuel,,en,70.49.148.91,bamson@sympatico.ca,13552336,000000120426165,4,3,,4
264800,09-OCT-11,08-OCT-11,Jose,,en,76.68.93.129,robinsonradcliff@sympatico.ca,13557984,000000120433058,5,4,We are an older retired couple and our computer skills are very limited. When I called Jose he was very understanding of our limited internet (computer) experience and he led us through our problem solving experience with the utmost patience. Our problems are solved and we are happy campers. Thanx Jose.,5
264801,09-OCT-11,06-OCT-11,Abdallah,,fr,174.94.122.67,a.lacoursiere@sympatico.ca,13526566,000000120390660,5,5,,4
264802,09-OCT-11,08-OCT-11,Ridha,,fr,184.145.187.26,ginetteg52@sympatico.ca,13554334,000000120430337,4,5,,4
264803,09-OCT-11,07-OCT-11,Zohra,,fr,67.68.248.239,er.fortin@sympatico.ca,13542702,000000120412387,1,1,Régler la situation,3
264804,09-OCT-11,08-OCT-11,Salvador,,en,184.145.58.82,erumi@sympatico.ca,13553946,000000120432986,5,5,"Thank you for the friendly, perfect service.",5
264805,09-OCT-11,08-OCT-11,Sarra,,fr,76.65.122.184,bibietjo@bell.net,13552484,000000120432246,5,5,,5
264806,09-OCT-11,08-OCT-11,Anis,,fr,69.156.72.127,normandgirard9@sympatico.ca,13557148,000000120424177,4,4,Ne pas se tromper sur un prix proposer.,5
264807,09-OCT-11,08-OCT-11,Eduardo,,en,70.48.24.244,jjfournier@sympatico.ca,13555142,000000120436094,5,5,"Send me a certified check or money order for $500,000. That would improve my recent experience, I'm sure.",5
264808,09-OCT-11,07-OCT-11,Yousri,,fr,184.144.185.157,mich.1@sympatico.ca,13546986,000000120404303,5,5,,4
264809,09-OCT-11,08-OCT-11,Gilbert,,en,74.198.164.172,harvey.boloten@sympatico.ca,13554530,000000120431768,5,5,Nothing,5
264810,09-OCT-11,08-OCT-11,Lukasz,,fr,70.27.222.8,ac.saad@bell.net,13551830,000000120423447,5,5,,5
264811,09-OCT-11,08-OCT-11,Med Nabil,,fr,70.27.222.8,ac.saad@bell.net,13551832,000000120429805,5,5,,5
264812,09-OCT-11,08-OCT-11,Radhia,,fr,65.92.81.91,andrela107@sympatico.ca,13552072,000000120431633,5,5,,5
264813,09-OCT-11,08-OCT-11,Joshua,,fr,184.145.150.234,real.dufresne@sympatico.ca,13557768,000000120431452,5,5,"Rien,tout a été réglé",5
264814,09-OCT-11,03-OCT-11,Mehdi,,fr,70.31.246.38,realgisele@bell.net,13495244,000000120305722,5,5,,5
264815,09-OCT-11,08-OCT-11,Methil,,en,70.52.168.113,camfam1@sympatico.ca,13552766,000000120433241,5,5,,5
264816,09-OCT-11,08-OCT-11,Roshan,,en,174.88.43.144,waca@sympatico.ca,13559278,000000120424503,3,2,,
264817,09-OCT-11,08-OCT-11,John,,en,70.29.115.145,bob.griffis049@sympatico.ca,13552572,000000120431787,5,5,"Nothing; everything was fine",3
264818,09-OCT-11,08-OCT-11,Adam,,en,184.148.179.49,charlotte.kerluke@sympatico.ca,13552926,000000120423556,5,5,,5
264819,09-OCT-11,08-OCT-11,Sharon,,en,70.26.176.130,tinaavakian@sympatico.ca,13559026,000000120422585,4,1,non lemit internet  and  good priec,2
264820,09-OCT-11,08-OCT-11,Kevin,,en,70.50.219.171,dean17@sympatico.ca,13553437,000000120430438,1,1,Train your techs to do their job. Guessing is not solving.,1
264821,09-OCT-11,08-OCT-11,Arturo,,en,184.148.181.148,tsheady@sympatico.ca,13559104,000000120435710,5,5,"everything was fine, no need for improvement in this case",5
264822,09-OCT-11,08-OCT-11,Kranthi,,en,64.229.10.55,brian.yawney@sympatico.ca,13552660,000000120423669,5,4,,5
264823,09-OCT-11,03-OCT-11,Manuel,,en,174.91.139.241,dczosnek@sympatico.ca,13487548,000000120299430,2,4,"For some reason my internet installation appointment was ""doubled"".  Bell contacted me a week after the first installation to ""set up a 2nd installation"".  Out of courtesy to Bell - I called to alert Bell to ""avoid the 2nd installation"" - and that took an unusual amount of time - about 10 minutes plus put on hold twice - to cancel that 2nd install.  ",2
264824,09-OCT-11,08-OCT-11,Ahmed Khalil,,fr,184.148.246.222,jeanlouis.villemaire@sympatico.ca,13555018,000000120425678,4,4,,5
264825,09-OCT-11,08-OCT-11,Elyes,,fr,70.30.229.157,lalondeline@bell.net,13555754,000000120433625,2,,La dame ma dit qu'elle ne me comorenait pas du tout et pourtant je parle bien pour me faire ccomprendre,3
264826,09-OCT-11,08-OCT-11,Douglas,,en,174.93.81.94,wvparks2@sympatico.ca,13559392,000000120428659,,,"1 A93y78k3. was told $29.95 to be waved.
2.973357. was told themes $10.00 monthly for three months. 3. 120428659. received confirmation for Fibe 6 only.             ",
264827,09-OCT-11,08-OCT-11,Gilbert,,en,174.95.132.238,derek_judd86@sympatico.ca,13553518,000000120433465,5,5,everything was fine.,5
264828,09-OCT-11,08-OCT-11,Nicole,,en,76.64.142.29,framen@sympatico.ca,13554102,000000120426847,3,3,Corrected the problem then,3
264829,09-OCT-11,08-OCT-11,Adel,,fr,184.144.190.85,bernard.guindon@sympatico.ca,13552430,000000120429768,5,5,Je n'ai demandé qu'une seule chose soit un mot de passe que j'avais oublié,5
264830,09-OCT-11,08-OCT-11,Radhika,,en,184.148.177.8,peter.newgard@sympatico.ca,13557442,000000120434229,5,5,I had just a little difficulty understanding Radhika's accent but she was patient and helped me to understand evgery time.,5
264831,09-OCT-11,08-OCT-11,Neila,,fr,69.159.152.251,mddube003@sympatico.ca,13556526,000000120433380,5,5,,5
264832,09-OCT-11,08-OCT-11,Nabil,,fr,69.159.152.251,mddube003@sympatico.ca,13556528,000000120434429,5,5,Merci à vous,5
264833,09-OCT-11,07-OCT-11,Jenett Mae,,en,70.49.81.77,cleoa@sympatico.ca,13541370,000000120409857,4,4,,4
264834,09-OCT-11,08-OCT-11,Sharmila,,en,174.89.112.233,ikuko.teshima@sympatico.ca,13554720,000000120431114,4,4,Both representatives were very helpful and courteous. The only problem is my own lack of knowledge.,5
264835,09-OCT-11,08-OCT-11,Malik,,en,174.95.99.243,t_hill@bell.net,13558866,000000120427504,5,5,not sure,5
264836,09-OCT-11,01-OCT-11,Med Jamel,,fr,65.93.125.164,tazbroche@sympatico.ca,13475442,000000120273463,5,4,,4
264837,09-OCT-11,08-OCT-11,Krishnan,,en,67.70.206.118,sanju1428@sympatico.ca,13558264,000000120435136,5,4,"None, The person was very helpful then others in past",5
264838,09-OCT-11,08-OCT-11,Aleem,,en,184.144.25.203,sandi.boyer@sympatico.ca,13558250,000000120425354,5,5,nothing - everything was done perfectly,5
265318,08-OCT-11,07-OCT-11,Joy,,en,67.68.220.59,carlodemarco@sympatico.ca,13540918,000000120418069,5,4,invent a cell phone for us people who are blind.  We would like to use it just as well in case of emergencies.,5
265319,08-OCT-11,01-OCT-11,Radhika,,en,64.229.134.16,klara.otvos@sympatico.ca,13471512,000000120273243,5,5,,5
265320,08-OCT-11,04-OCT-11,Henry,,en,65.94.125.47,ahv@bell.net,13498962,000000120327222,5,5,"handled well, was stepped through process, consultant very pleasant on phone.",5
265321,09-OCT-11,07-OCT-11,Jose,,en,184.147.13.7,csilla30@sympatico.ca,13541548,000000120402467,,,"I had no internet for A WEEK! I have talked to several people. In fact some said they would ""call me back in 5 min or 1 hour"" and HOURS went by before I called back and asked on what was happening. It was a VERY VERY FRUSTRATING experience in deed to get my computer up working again. 

I am also mad at Rogers because I absolutely did not authorized them to touch either my phone line or my internet line and if I am understanding correctly they and Bell went behind my back and let me down. 

I have no idea who Jose is because of the amount of people I talked to. I remember a Kathy who finally spoke English instead of Chinese and Pakistani and was very helpful at the end. 

It is also difficult when staff's English is hard to understand.  It just adds to our frustration.

Thank you for asking however.

Csilla Gray
(519) 942-1017

  ",
265322,09-OCT-11,03-OCT-11,Aprajit,,en,76.67.100.122,sandworks@sympatico.ca,13496140,000000120294784,5,4,,4
265323,10-OCT-11,09-OCT-11,Mauricio,,fr,70.55.167.180,lucie.brazeau@sympatico.ca,13562600,000000120437919,5,5,,5
265324,10-OCT-11,09-OCT-11,Badreddine,,fr,174.88.246.151,celemay@sympatico.ca,13560398,000000120438225,5,5,non,5
265325,10-OCT-11,09-OCT-11,Kevin,,fr,70.48.118.176,smanlac@sympatico.ca,13564254,000000120441954,5,4,,4
265326,10-OCT-11,08-OCT-11,Imran,,en,70.30.21.189,vincenthanson@sympatico.ca,13559232,000000120425932,4,4,,4
265327,10-OCT-11,09-OCT-11,Adarsh,,en,174.89.159.146,rorliffe@bell.net,13563902,000000120443383,3,3,Not be so evasive with the facts presented.,3
265328,10-OCT-11,09-OCT-11,Alex,,en,204.237.108.35,hucklow@sympatico.ca,13561614,000000120438156,4,5,,3
265329,10-OCT-11,09-OCT-11,Hayett,,fr,70.48.18.241,anne.gelinas@sympatico.ca,13559906,000000120436848,5,5,,5
265330,10-OCT-11,07-OCT-11,Justin,,en,65.95.51.223,ebgregory@sympatico.ca,13542516,000000120401496,5,5,"Now, every time I lift the receiver I get
a fast beeping sound as if there is a message waiting, but there are no messages.  (Instead of a dial tone)",5
265331,10-OCT-11,03-OCT-11,Ramzi,,en,65.92.167.9,kirbynicole@sympatico.ca,13491598,000000120301037,4,4,I had to call twice. On the first call I could not understand your rep. very well (accent too pronounced) I told him so and he left me on hold and never came back. I hung up after 5 minutes,4
265332,10-OCT-11,08-OCT-11,Rim,,fr,76.65.89.15,andrebrodeur@sympatico.ca,13552070,000000120428209,3,4,,3
265333,10-OCT-11,08-OCT-11,Abbey,,en,207.164.79.71,claire.vivier@sympatico.ca,13553036,000000120433773,5,5,"A $19.95 shipping and handling fee us quoted on the bell.ca website for the wireless home network cable fir existing Bell Internet sybscribers.  When placing an order to obtain I was told that I would be charged $49.95 as a one time rental fee.  I was told that the bell.ca website had not yet venn updated.  The $19.95 was honored in the end, but only after much insistence that publicly quoted rates need toI be honored.  I was shocked and disappointed that Bell doesn't have the capacity to update they website as quickly as possible but that the customer had to do the work to ensure advertised rates were honored.  The customer service rep handled the issue really well, but they should not be put into such a position of by Bell again.",4
265334,10-OCT-11,09-OCT-11,Ahlem,,fr,67.68.218.184,gammarc@sympatico.ca,13561270,000000120438276,5,5,,5
265335,10-OCT-11,09-OCT-11,Mahmoud,,fr,50.100.106.60,brunel.rivard@sympatico.ca,13560264,000000120440290,5,5,"Non, M. Mahmoud a très biem fait ",5
265336,10-OCT-11,09-OCT-11,Arbi,,fr,174.88.178.115,claudelang@sympatico.ca,13560512,000000120442439,5,5,"J'ai bien apprécié l'excellente diction, la politesse et l'efficacité de ce jeune homme.",5
265337,10-OCT-11,09-OCT-11,Chintu,,en,74.12.87.215,garthsmusic@sympatico.ca,13561282,000000120439496,5,4,Other contacts weren't as successful as the last one.  Contacted Bell around six times before resolved by Chintu.,3
265338,10-OCT-11,05-OCT-11,Serge,,en,74.12.97.169,oleg.pisetskiy@sympatico.ca,13522582,000000120355905,1,1,I got o lot of problems without Net but you promised me to connect October 1 . ,2
265339,10-OCT-11,09-OCT-11,Mathew,,fr,50.100.130.188,clatour02@sympatico.ca,13560496,000000120439265,5,4,rien de plus,5
265340,10-OCT-11,09-OCT-11,Yathreb,,fr,70.53.215.184,paulineloyer@sympatico.ca,13563486,000000120437755,1,1,"Écouter plutôt que juger.
Avoir un ton d'égal à égal plutôt que condescendant.
Ne pas prendre pour acquis que j'avais tort (ce qui n'était pas le cas) et plutôt aller vérifier.
",
265341,10-OCT-11,09-OCT-11,Melvin,,en,70.53.110.98,mike271@sympatico.ca,13562998,000000120439473,5,5,,5
265342,10-OCT-11,09-OCT-11,Francis,,en,70.50.62.120,bertini@sympatico.ca,13560126,000000120438470,5,5,THE SERVICE WAS VERY GOOD AND ITS NICE TO SPEAK TO SOMEONE THAT YOU CAN UNDERSTAND,5
265343,10-OCT-11,09-OCT-11,Stephane,,fr,174.94.94.22,phap@sympatico.ca,13563530,000000120443107,5,5,,5
265344,10-OCT-11,08-OCT-11,David,,en,69.159.2.26,wdchornenky@sympatico.ca,13559316,000000120426851,5,4,I`m satisfied david did very in finding and resolving the problem,5
265345,10-OCT-11,09-OCT-11,Salvador,,en,67.70.119.212,hdupuis1963@sympatico.ca,13561528,000000120436985,5,5,,5
265346,10-OCT-11,06-OCT-11,Ghaieth,,fr,67.68.104.10,real.bilocq@sympatico.ca,13536398,000000120377215,3,2,aller plus loin dans la vérification,5
265347,10-OCT-11,02-OCT-11,Mark,,en,174.92.102.109,brian.nelson79@sympatico.ca,13477288,000000120287086,1,1,"You sent the power cord to the wrong address. If you sent it to the correct address; that just might have improved my experience.",1
265348,10-OCT-11,09-OCT-11,Saifuddin,,en,65.95.91.73,billdaschuk@sympatico.ca,13560150,000000120439662,1,,"Have better Phone line connection.
 ",3
265349,10-OCT-11,09-OCT-11,Gavin,,en,174.95.154.141,diego.dm@sympatico.ca,13560834,000000120439618,2,3,,5
265350,10-OCT-11,06-OCT-11,Fatma Sawcen,,fr,70.54.10.149,lcocotte@sympatico.ca,13533234,000000120377073,5,5,,5
265814,06-OCT-11,05-OCT-11,Xenia,,en,76.69.62.85,jbenezrah@sympatico.ca,13518512,000000120371093,2,1,fix the problem,2
265815,06-OCT-11,01-OCT-11,Rajni,,en,65.92.50.246,bernetta.hotrum@sympatico.ca,13467616,000000120278922,4,4,,
265816,06-OCT-11,06-OCT-11,Deepika,,en,69.156.1.113,m.blacher@sympatico.ca,13520616,000000120373030,3,4,Would have fixed the problem faster if the technician would have told me there were changes to your server settings.,4
265817,06-OCT-11,04-OCT-11,Mark,,en,184.145.67.251,gordon.witzel@sympatico.ca,13503352,000000120329492,5,5,Improve time involved to reach someone who could lead me through testing procedures,4
265818,06-OCT-11,05-OCT-11,Tiwari,,en,174.89.193.86,maryyantha@sympatico.ca,13521198,000000120358008,4,,,3
265819,06-OCT-11,05-OCT-11,Preethi,,en,67.71.86.216,ray.wheldon@sympatico.ca,13523444,000000120356300,5,5,,5
265820,06-OCT-11,05-OCT-11,Murali,,en,174.92.88.177,georgejudy@sympatico.ca,13517236,000000120347532,4,5,"Murali was not trained on wireless lap-top setup, so he was not able to help me set up my new wireless lap-top; not his fault.  He was excellent in his service and was able to correct the problems with my desk-top computer.  He gave excellent advice on how I could get my lap-top to function.",5
265821,06-OCT-11,06-OCT-11,Brahim,,fr,65.92.157.206,brousseaujl@sympatico.ca,13514514,000000120373045,4,4,Mon problème concernait la transmission de mes messages sur Windows Live Mail. Il a été règlé à ma satisfaction sauf que la liste des messages supprimés a été perdue. Il m'arrivait parfois de la consulter. Sans doute était-ce inévitable à cause de la nouvelle configuration.,4
265822,06-OCT-11,05-OCT-11,Lahouari,,fr,174.93.220.149,ylegris@sympatico.ca,13526140,000000120353932,2,3,Avoir quelqu'un de plus d'expérience avec IMac et MSN,3
265823,06-OCT-11,05-OCT-11,Frank,,en,174.91.127.24,harrisfaille@sympatico.ca,13517768,000000120366954,5,5,"Rather, I felt the rep went through a good logical sequence in his call in handling a somewhat difficult request. He was quite professional. Thxs",5
265824,06-OCT-11,05-OCT-11,Denis,,en,50.101.142.223,albrndjar@bell.net,13513266,000000120359941,2,4,he lady who answered was mumbled in her speach and hard to understand.,2
265825,06-OCT-11,03-OCT-11,Ghislain,,en,174.118.20.207,kay.simpson@sympatico.ca,13491412,000000120304107,1,1,"When I asked weeks earlier to have my internet account cancelled effective immediately, you could have actually cancelled it EFFECTIVE IMMEDIATELY.  That so-called one month bill after cancellation call for service I service I had cancelled is not only illegal, the original cancellation call never even got entered into the system in the first place!  Such awful service is why I not only will never use Bell again, but will advice all my friends to drop their Bell accounts and move to Rogers, where they actually provide the services their phone people promise!",1
265826,06-OCT-11,05-OCT-11,Mark,,en,24.215.49.236,jperrins@sympatico.ca,13519200,000000120364451,5,5,,4
265827,06-OCT-11,05-OCT-11,Adnen,,fr,70.26.208.25,genevieve.charriere@sympatico.ca,13517202,000000120372466,5,4,Éviter que nous ayons du rappeler 2 fois. Cet appel a 23h29 était le 2ème de la journée pour le même problème. Mais celui-ci a vraiment aidé. Merci.,4
265828,06-OCT-11,05-OCT-11,Armando,,en,70.50.45.173,norman.fraser@sympatico.ca,13522492,000000120359051,2,2,Let me talk to an agent who speaks English that I can understand,2
265829,08-OCT-11,07-OCT-11,Paul,,fr,65.93.152.254,mnhroy@sympatico.ca,13547246,000000120414005,4,5,,5
265830,08-OCT-11,07-OCT-11,Oscar,,en,76.68.90.238,loism.forth@sympatico.ca,13546086,000000120410490,5,5,The gentleman I talked with did a wonderful job helping me .I know he wasn't from Canada & I would have prefered talking to someone in our own country. but he was great Thank you,5
265831,08-OCT-11,07-OCT-11,David,,en,70.55.40.17,lerascanindo@sympatico.ca,13545854,000000120413035,4,4,,4
265832,08-OCT-11,07-OCT-11,Rim,,fr,184.145.156.152,louloupelchat@sympatico.ca,13546152,000000120398179,3,4,,4
265833,08-OCT-11,07-OCT-11,Sharadha,,en,65.93.206.252,jean.wilford089@sympatico.ca,13544452,000000120398317,5,5,"Nothing, everything was handled and done well",5
265834,08-OCT-11,07-OCT-11,Gilbert,,en,184.144.169.100,hayerst@sympatico.ca,13543762,000000120410802,4,4,More grainy with interface of iPad and bell,4
265835,08-OCT-11,06-OCT-11,Raouf,,fr,76.68.173.28,adrien_15@bell.net,13526740,000000120390472,4,4,,5
265836,08-OCT-11,07-OCT-11,Okieh,,fr,174.91.58.45,ssnaguib@sympatico.ca,13550107,000000120401841,5,5,,5
265837,08-OCT-11,01-OCT-11,Pradheep Kumaar,,en,76.68.55.58,colson1@sympatico.ca,13468482,000000120271846,1,2,I now have a temporary wire running across my lawn and I have young kids tripping on it. The wires in my house are now cut and all the phone jacks in the house don't work. My router is now in my basement and I have limited wireless signal. ,1
265838,08-OCT-11,07-OCT-11,Oscar,,en,184.146.79.160,h.cheeranjie@bell.net,13543666,000000120419229,5,5,,5
265839,08-OCT-11,07-OCT-11,Rain,,en,70.26.2.221,brian.mccullough@sympatico.ca,13540732,000000120401184,5,5,,5
265840,08-OCT-11,07-OCT-11,Leni,,en,76.64.56.85,margaret.healy@sympatico.ca,13546538,000000120406963,5,5,I will let u know after the service is up and running - I was only discussing changing from Rogers to Bell at this point but found the staff very helpful.,5
265841,08-OCT-11,07-OCT-11,Seshadri,,en,76.69.86.48,joyce.mc@sympatico.ca,13544948,000000120403868,4,4,2 differing opinions were given --- 1 that there were problems in my area and 2 the correct one- that there weren't. This meant that the resolution took longer than necessary,4
265842,08-OCT-11,07-OCT-11,Cheryl,,en,184.144.177.96,denis.alves@sympatico.ca,13542002,000000120418054,1,1,"talk to supervisor.I cancelled my bell internet this week. I spoke to 2 representatives concerning my change. They advised me to change because can t offer better deal. Yesterday received call from loyalty dept. Said they can offer me 50% of my previous internet price. After a few minutes told me only offered to Ontario residence. I was very very upset. I ve been with bell for 18yrs. They call me during supper hours and then turn around and say they made a mistake  with the loyalty offer. I do not understand what the difference is between Quebec and Ontario. I am waiting for someone to call me from management.

If this issue does not get rectified I will definitely advise all my contacts on face book. There is a discrimination between provinces, plus a lack of professionalism  with Bell.

I am expecting an answer to why these is this discrimination between provinces with Bell CANADA!!!

I am planning to change all my services with Bell and will not recommend your services.

A loyal customer that is upset, insulted and mostly not satisfied with your customer service !!!!!

Mimi Gentile",1
266327,07-OCT-11,06-OCT-11,Jose,,en,70.27.55.147,danandlynne@sympatico.ca,13529112,000000120382457,5,4,,4
266328,07-OCT-11,05-OCT-11,William,,en,65.93.41.199,jl.bigfoot@bell.net,13518860,000000120350052,3,1,Not much since the last time I called.,2
266329,07-OCT-11,06-OCT-11,Ousmane,,fr,67.68.74.50,therese_labbe@sympatico.ca,13538164,000000120382863,5,4,,4
266330,07-OCT-11,05-OCT-11,Gunson,,en,69.156.48.94,r.b.bennett@sympatico.ca,13523268,000000120360957,4,4,,5
266331,07-OCT-11,06-OCT-11,Claudia,,en,70.29.245.182,gwenlk@bell.net,13531164,000000120395227,4,4,None,3
266332,07-OCT-11,06-OCT-11,Adam,,en,38.112.94.35,ryan.michael@sympatico.ca,13536916,000000120385483,4,4,,4
266333,07-OCT-11,06-OCT-11,Aleem,,en,74.15.79.189,debock@sympatico.ca,13529380,000000120375137,5,5,,5
266334,07-OCT-11,06-OCT-11,Jose,,en,65.95.5.136,cmunson@bell.net,13528816,000000120380165,5,5,,4
266335,07-OCT-11,07-OCT-11,Peter,,en,137.207.232.41,c.a.spencer@bell.net,13528222,000000120397180,4,2,"Get the problem solved.  Your tech was great, but I have been complaining about this problem for months and it is still happening this morning.  I feel that I should be compensated for being deprived of my internet and my phone.  Bell has not been overly helpful and I feel it is because I use another company for my phone service.  I can get another company for my internet and satelite service and I have started to look at this.",1
266336,07-OCT-11,04-OCT-11,Srinivasan,,en,65.93.98.81,ritzyones@sympatico.ca,13509686,000000120327569,3,2,Give me the proper information.  I was advised to send an email to the fraud centre but when I did I got an auto reply that made me believe that emails aren't acted upon.  ,1
266337,07-OCT-11,06-OCT-11,Aleem,,en,70.51.227.33,rogernicholson@sympatico.ca,13536734,000000120382897,4,4,,4
266338,07-OCT-11,06-OCT-11,David,,en,74.15.248.160,tkmacd@sympatico.ca,13538240,000000120396076,3,3,Tower was out so still without internet service.  Nothing tech could do though.,5
266339,07-OCT-11,06-OCT-11,Asir raja,,en,69.158.18.74,zenija@sympatico.ca,13538970,000000120378178,5,5,"My recent experience has been good. In the past I was ready to move to some other provide. So, keep up the good work. ",4
266340,07-OCT-11,06-OCT-11,Mauricio,,en,67.71.147.128,nooncr@sympatico.ca,13535442,000000120384937,5,5,Can't think of one,4
266341,07-OCT-11,06-OCT-11,Isaac,,en,50.100.37.173,fred.mrg@sympatico.ca,13530572,000000120397123,4,4,Provide more up to date Apple OS 10.7 assistance,4
266342,07-OCT-11,06-OCT-11,Nora,,en,70.50.90.85,barbhale@sympatico.ca,13527536,000000120379632,4,4,"I was told by the computer voice to unplug my modem and wait 10 secs then replug.It was hard for me to reach the plug & though this fixed the problem, the computer was not programmed to wait & I was transferred to a person which wasn't necessary.",3
266343,07-OCT-11,06-OCT-11,Seshidhar,,en,64.231.117.136,davidcantle@sympatico.ca,13529300,000000120391494,3,5,service excellent marred by language I had a hard time understanding him and he me. I feel that it would be in Bells interest to have Canadian opperators,3
266344,07-OCT-11,06-OCT-11,Melvin,,en,76.64.199.121,heather.yale@sympatico.ca,13531278,000000120374916,4,4,The technician kept going over the same territory to try to resolve the problem.  I think some of the technicians don't have enough expertise to solve problems.,4
266345,07-OCT-11,06-OCT-11,Oussema,,fr,70.31.241.217,jaclemay@sympatico.ca,13531686,000000120396364,5,5,"Avoir tous des intervenants Bell de la qualité, du professionalisme et de la gentillesse de Oussema.",5
266346,07-OCT-11,06-OCT-11,Joy,,en,69.158.183.115,claireanddavid256@sympatico.ca,13528720,000000120394952,5,5,"Everything went perfect and smoothly excellent tech. person spoke very good english very important,better than getting a tech you cant understand talks too fast and you have to ask them to repeat all the time,everthing they say this tech was ver sharp..David",5
266347,07-OCT-11,06-OCT-11,Akrem,,fr,184.148.254.78,francine.vallieres@sympatico.ca,13530516,000000120387401,5,5,,5
266348,06-OCT-11,05-OCT-11,Elsy,,en,67.71.5.56,mcdonald24@bell.net,13521318,000000120360150,5,5,,5
266349,07-OCT-11,06-OCT-11,Carolina,,en,216.208.56.28,t85cobra@sympatico.ca,13538000,000000120390311,4,5,,4
266350,07-OCT-11,06-OCT-11,Chiraz,,fr,67.68.215.33,beaudry.johanne@sympatico.ca,13527652,000000120376703,4,,"C'est la deuxième fois que j'appellais pour la même chose, on m'a dis que c'est réglé....je l'espère.",4
266351,07-OCT-11,02-SEP-11,David,,en,70.26.132.108,y.gurvich@sympatico.ca,13109065,000000119604329,3,3,,4
266352,07-OCT-11,05-OCT-11,Will,,en,184.146.167.252,christinekelly@sympatico.ca,13515064,000000120350630,4,3,"the jack wire in my bedroom is now too short to reconnect my baseboard to the wall, and so now i need to call Bell back to fix it",4
266353,07-OCT-11,06-OCT-11,Jack,,en,174.89.114.224,diane.rooke@sympatico.ca,13529552,000000120387196,1,1,"My Internet connection was down.  As usual, Bell claimed to have done a test which showed that everything was fine from Bell's end and that the problem must be in my house.  As usual, that turned out to be nonsense -- the problem was at Bell's end.
The rep, of course, wanted me to go thru the usual long, drawn-out troubleshooting. Because the initial troubleshooting step was going to take me about 10 minutes, the Bell rep offered to call me back in 15 minutes.  He never did call back.
I had to leave the house for a few hours.  When I returned the Internet was working again.  Clearly the problem had nothing to do with me.  
By the way, my call was not at 3:37:53 pm -- it was about 8:30am.",1
266354,07-OCT-11,06-OCT-11,Chaouki,,fr,74.12.217.50,bossegilles@sympatico.ca,13527986,000000120374847,4,1,changer la politique de mise en vacance,2
266355,07-OCT-11,03-OCT-11,Anusha,,en,206.51.13.16,mvigneault24@sympatico.ca,13493842,000000120316855,3,4,,2
266356,07-OCT-11,06-OCT-11,Philip,,en,65.92.68.77,dokuloski@sympatico.ca,13529696,000000120381739,5,5,,4
266357,07-OCT-11,06-OCT-11,Martina,,en,69.159.20.228,rdreilly@sympatico.ca,13536386,000000120395428,5,5,"Our phone line connection was poor, it had an echo but we managed with it. Your representative (I wish I could give you her name) was tops, she had the patience of Job with an octogenarian with ten thumbs.  Absolutely no improvement necessary perhaps I should say ""possible"".  Thanks.",5
266358,06-OCT-11,04-OCT-11,Manuel,,en,70.24.234.188,amlambert@sympatico.ca,13499254,000000120327240,4,4,At the moment nothing thank you.,4
266359,06-OCT-11,05-OCT-11,Arlene,,en,70.49.160.125,vagaal@sympatico.ca,13525662,000000120362120,3,4,BELL AGENT ID: EX85712 DID NOT EXPLAIN CLEARLY WHEN THE CHANGE WILL TAKE EFFECT. ,3
266360,07-OCT-11,30-SEP-11,Luis,,en,69.157.62.105,wintertrailersales@sympatico.ca,13466050,000000120249795,5,4,ABSOLUTELY NOTHING - THE GENTLEMAN I HAD WAS GREAT.,5
266361,07-OCT-11,06-OCT-11,James,,en,70.49.110.88,bob.diane@bell.net,13527930,000000120388157,5,5,"bring me a coffee,lol",5
266362,07-OCT-11,18-SEP-11,Eric,,en,65.93.196.56,poohbear17@sympatico.ca,13303528,000000119967744,5,5,nothing as the gentleman told me the cost of $60.90 for the new modem and that it would be on the next billing for us. ,5
264839,06-OCT-11,05-OCT-11,Arun,,en,65.94.59.220,mtokhy@sympatico.ca,13522006,000000120355894,4,4,,3
264840,06-OCT-11,04-OCT-11,Kristel,,en,173.195.60.98,ttlc@sympatico.ca,13511851,000000120331978,3,,"The fact that I overpaid my bill by $500, I was informed that I could not get my over-payment returned. It was suggested that I just leave the credit with Bell and let it ride. I find that to be an unsatifactory response and/or policy from Bell.",2
264841,06-OCT-11,29-SEP-11,Ahmed,,fr,199.202.95.16,lyse.bourgon@sympatico.ca,13447094,000000120224070,4,4,,4
264842,06-OCT-11,02-OCT-11,Wynbert,,en,50.101.234.151,hergdeakin@sympatico.ca,13479264,000000120290392,5,5,,5
264843,06-OCT-11,04-OCT-11,Maria,,en,76.68.125.81,t-o@sympatico.ca,13511250,000000120331769,5,5,,5
264844,06-OCT-11,05-OCT-11,Karen,,en,174.91.11.49,sfottewell@sympatico.ca,13524418,000000120370436,4,4,"Explain the veiled threat from MSN to cancel my service if I didn't respond with my ID, password, date of birth, country of origin. Where does the person  purporting to be from sympatico.ca ,and demanding me respond to a'rogers.com'address.",5
264845,06-OCT-11,04-OCT-11,Dawood,,en,65.95.133.32,teebag@sympatico.ca,13511412,000000120326869,1,1,"Not transfer my call to india where the gentleman who I could hardly understand said himself he could hardly hear me at times because of a bad connection, this is what I called him about was the choppy internet I get when I try to watch a football game",1
264846,06-OCT-11,05-OCT-11,Sinu,,en,216.75.191.234,donna_frank@sympatico.ca,13516092,000000120366727,5,4,"Consultation was wonderful...no improvements necessary.  Your representative was clear, precise, patient and a great help to me.",5
264847,06-OCT-11,05-OCT-11,Mohammed shafeeq,,en,69.159.1.131,tsfritz@sympatico.ca,13525576,000000120365191,5,5,,5
264848,06-OCT-11,03-OCT-11,Afef,,fr,64.229.83.142,phduport@sympatico.ca,13494723,000000120292747,4,5,Rien: très bon service,5
264849,06-OCT-11,05-OCT-11,Wafa,,fr,76.68.164.204,francinecayer@bell.net,13516870,000000120364303,5,4,,4
264850,06-OCT-11,05-OCT-11,Khan,,en,174.89.129.218,s.g.fortin@bell.net,13524078,000000120352393,3,4,"putting people that I can understand ,nothing about foreing people but there are many that you can not make out what they say",3
264851,06-OCT-11,05-OCT-11,Rifa,,fr,174.92.224.235,jacquesmarien@sympatico.ca,13518348,000000120355704,4,4,,4
264852,06-OCT-11,04-OCT-11,Mohammed,,en,184.147.37.79,donald.bascombe@sympatico.ca,13501974,000000120333388,5,5,,3
264853,06-OCT-11,05-OCT-11,Basho,,fr,67.68.185.190,boivin60@sympatico.ca,13514372,000000120371247,5,5,rien,5
264854,06-OCT-11,05-OCT-11,Simon,,fr,76.67.146.191,g.florent@sympatico.ca,13517002,000000120371641,5,5,,5
264855,06-OCT-11,03-OCT-11,Antony,,en,174.92.110.126,robbh54@bell.net,13495550,000000120320358,1,1,"Have customer care rep as well as tech support 24/7 . How are people who work 12 hour shifts supposed to contact customer care in a timely fasion .
",1
264856,06-OCT-11,05-OCT-11,Jhon,,en,184.145.115.172,jhbritton@sympatico.ca,13518772,000000120353379,3,2,"recieved conflicting info from the first service call
I guiess I should of mentioned Rogers to get what I needed",1
264857,06-OCT-11,05-OCT-11,Diego,,en,70.48.162.86,kathryn.genrick@sympatico.ca,13519516,000000120369991,4,5,don't know,4
264858,06-OCT-11,02-OCT-11,Serina,,en,70.53.6.29,kay.fenn025@sympatico.ca,13480228,000000120290174,3,3,"Speak more slowly, and confirm all prices after discus-
of same.  I am still confused about some of the infor-mation given to me, and would like a confirmation of everything that was discussed and the prices, etc.",4
264859,06-OCT-11,05-OCT-11,Anne,,en,184.146.80.16,rosq@sympatico.ca,13523948,000000120366277,5,5,I should have chepper tv & phone service more in line with your compation as you know only to well Bell is losing market share!  ,5
264860,06-OCT-11,05-OCT-11,Ivan,,en,174.95.69.35,donpatfrank@sympatico.ca,13516098,000000120359301,5,5,"I got through to someone by pushing the button that said that I wanted to disconnect the service and got someone in Canada that was oh so helpful. He understood what I needed & came back to me to say that he had a rep. who he would introduce me to that spoke English as good as him and I & I gratefully accepted. You have no idea how many people are fed up with speaking with someone in another country who thinks they speak English but not enought for us to understand! We choise Bell who was in Canada & only fair to have someone who speaks English that we can understand not someone with marbles in their mouth & speaking very, very quickly.  We have all services in our home with Bell but one can get so darn frustrated trying to get someone that speaks ENGLISH!  The rep. that assisted me was fantastic & I trusted his judgement in dealing with someone in another country BUT first you get frustrated before you push the button to discontinue Bell's services. We feel that a time of job losses in our Country that we would like to deal with a Company that provides jobs here in Canada.  Think about it.... we buy nothing from other Countries for food now, yes, it takes time to know bar codes & where they are from but it is possible with google at our fingertips.
Many thanks for the Rep. who was so kind & helped me, for me he deserves a Gold Star.  My thanks to him.  If you indeed record when dealing with some of your Reps. in oter Countries please listen to what they say when you ask for someone in Canada.  They can be very rude!


Pat Frank",3
264861,06-OCT-11,05-OCT-11,Mary-Jane,,fr,70.30.173.146,gillesmorin67@sympatico.ca,13517322,000000120350412,5,5,"Rien d'autre. Mme Mary-Jane est une personne excellente et  est aussi parfaitement bilingue. Une représentante qui devrait rester longtemps avec votre compagnie et qui devrait connaître une belle carrière 
chez vous. Un gros MERCI.",5
264862,06-OCT-11,03-OCT-11,Patricia,,en,65.92.197.84,kebor@sympatico.ca,13491444,000000120297835,5,5,,5
264863,06-OCT-11,02-OCT-11,Johnny,,en,64.231.12.17,brucemunday@sympatico.ca,13477324,000000120281955,2,1,Restore my service,1
264864,08-OCT-11,07-OCT-11,Liza,,en,70.26.35.41,Mitch_125@sympatico.ca,13539198,000000120420583,3,4,Have the technician tell me less often to mark the information down. ,3
264865,08-OCT-11,05-OCT-11,Sajid,,en,174.89.169.172,tony.goncalves@sympatico.ca,13525490,000000120371930,1,1,I still don't have the problem fixed and no response back from bell....,1
264866,11-OCT-11,10-OCT-11,May,,en,76.66.162.28,dina.paolin002@sympatico.ca,13567028,000000120452118,4,4,"Being a loyal customer for many years,it would be nice Bell offered the same service at a reduced rate since it is available on your website rather than having to call and request the best deal for the service I have been receiving for a number of years.  Had I not pointed this internet price to the associate it would not have been offered to me.  However she did look into the matter and I am pleased that an adjustment has been made for my next internet bill.",4
265351,08-OCT-11,30-SEP-11,Krutthiga,,en,174.89.1.89,richleger@bell.net,13463444,000000120249806,1,1,"Please have someone locally rather than overseas, and, someone who's English I can understand.  It would also be extremely helpful to speack to a live person when you first telephone Bell!  It is very frustrating to listen to various options and not getting the one you really, and spend 20 to 30 minutes before speaking to a live person only to be transferred to the machines once more.  It really gets me worrying wether I should switch to a company that actually gives a damn about their customers.  I will admit that 75% of the live persons I do get to speack properly to are quite respectful and helpful.  Thank you for hearing me out.",1
265352,08-OCT-11,07-OCT-11,Med walid,,fr,67.70.101.46,jj004@sympatico.ca,13544656,000000120405454,5,,Je vais attendre à la prochaine facture avant de me prononcer,
265353,08-OCT-11,07-OCT-11,Sinu,,en,184.145.113.157,gacan@sympatico.ca,13543198,000000120415867,5,5,"The experience was very good.  The technician was knowledgeable, helpful and patient.  He helped me resolve my query completely.  I have nothing but good words for the technician and the experience.

Thanks",5
265354,08-OCT-11,07-OCT-11,Hassan,,en,70.26.160.116,gtburns@sympatico.ca,13543584,000000120420631,5,5,,3
265355,08-OCT-11,07-OCT-11,Mary ruksana,,en,70.26.160.116,gtburns@sympatico.ca,13543586,000000120414537,2,1,,3
265356,08-OCT-11,07-OCT-11,Imran,,en,65.93.92.54,tpam@sympatico.ca,13550770,000000120411164,2,2,Given me an explanation for my problem rather than advise that it would be passed on to someone else who was supposed to get back to me.,3
265357,08-OCT-11,07-OCT-11,Hakim,,fr,50.100.104.123,despres.hebert@sympatico.ca,13542074,000000120416288,4,4,,4
265358,08-OCT-11,07-OCT-11,Robert,,en,174.91.117.223,deebutt@sympatico.ca,13541970,000000120399517,4,4,I was happy with Roberts service but it took talking to the Home phone service who suggested that i talk to Loyality customer service who i felt did a fantastic job in helping me with my concerns about my billing. Robert was still very helpful but did not not give me the best savings which is what i was looking for due to financial stress. Each one of your costumer service members were excellent.,5
265359,08-OCT-11,07-OCT-11,Naveed,,en,67.68.52.204,ssbutt@sympatico.ca,13550098,000000120404790,5,5,,5
265360,08-OCT-11,07-OCT-11,Claudia,,en,64.231.97.206,da.agar@sympatico.ca,13541620,000000120408122,3,1,"Iwas calling to check on a previous
problem and was put through the whole
routine again, still no answer.  Tech
was supposed to be here to fix lines.
Request had been cancelled but 
problem has not been fixed.  HELP HELP HELP  WHO CAN FIX MY PROBLEM?",2
265361,08-OCT-11,04-OCT-11,Raj,,en,70.50.220.37,wainification@bell.net,13512106,000000120340497,1,1,tell the truth when advising when my service will be operational instead of me making at least 5 calls with different answers,1
265362,08-OCT-11,07-OCT-11,Randy,,en,69.165.175.199,gtacomtec@sympatico.ca,13543580,000000120410784,3,3,"Arange Seasonal disconnect of Tel line with no problem, When I asked about the Highspeed re seasonal disconnect I was transferred to "" Randy"" who gave me the impression he didn't know what he was talking about. I will be making another call re the high spped next week.",3
265363,08-OCT-11,07-OCT-11,Karla,,en,70.54.32.38,sangscape@sympatico.ca,13549538,000000120417018,5,5,,5
265364,08-OCT-11,07-OCT-11,Arturo,,en,70.31.46.222,botsju@sympatico.ca,13540648,000000120411219,1,1,"My Internet was out. I knew that everything else including DSL connection & the modem was fine. All I wanted to know was if it was because the whole area was out & how long it would be before it would be working again. He wouldn't check that at first, & made me go through all kinds of checks including changing my user ID & pass words (I had already wasted 20 minutes with William prior to this going through the same thing, but hung up because I couldn't understand him). All the while he wouldn't check the outage.  Eventually I asked for a level 2, & waited another 10 minutes only to have Arturo back again changing everything again. But this time he changed my user ID without telling me. Then he finally checked the outage & said my whole aread was working, I was the only one that's out & decided that I needed a new modem & wanted to check more stuff. I was vey annoyed at this point & insisted to be connected to a Level 2. After more waiting, I got Leah who not only listened & believed me that it's only the Internet, she told me immdiately that my whole area was out & they'd been working to remedy the problem. Not only she appologized for the other guys, but checked the progress report all the while talking to me. Fortunately I noticed that my user ID had been changed so she changed it back for me. Eventually she gave me an estimated time & let me go. Sure enough, the Internet light went green after 30 minutes or so, and everything's just fine.  

The moral of the story is that you need your Level 1 reps listen to your customers & check area outage immediately before wasting 1½ hr of my time & their time, which Bell is paying. Of course it would help 100% if they knew how to check the right area before telling me if my area was working or not!

BTW, I was in the middle of trading the financial markets, & that outage cost me thousands of $s!  Had they listened to me & checked the area immediately, perhaps they could've reported it much sooner & had it repaired within an hour instead of 3!",2
265365,08-OCT-11,07-OCT-11,Kira,,en,70.29.113.193,irsnow@sympatico.ca,13544100,000000120400114,3,3,"Kira was excellent.  What is wrong is Bell's marketing philosophy.  I wanted to suspend my residential Internet service for a period of 5 months but leave my email account active.  Pretty straight forward situation I think, and I've suspended my Bell Internet Service before.  The two options were to downgrade to dial-up (I'd just temporarily suspended my phone service -- a Catch 22 that's probably too far beyond your marketeers to appreciate) or cancel service and return the modem.

So my real option is to get a gmail/yahoo account and leave Bell altogether, which I'm now about to do.

Ian Snow
705-730-7913",2
265366,08-OCT-11,07-OCT-11,Amine,,fr,174.95.3.122,bigeve@sympatico.ca,13540492,000000120418092,5,5,,5
265367,08-OCT-11,07-OCT-11,Justin,,en,74.12.124.61,h.cheng@sympatico.ca,13543668,000000120409349,2,1,"I was put on hold for about 5 minutes the first time, then put on hold a second time for at least 10 minutes and had to end the call.  Was calling from work and could not hold any longer",1
265368,08-OCT-11,07-OCT-11,Sinu,,en,76.68.50.152,danielek@sympatico.ca,13541742,000000120406873,5,5,"Make sure to get experts to solve Bell's internet users problems. Yesterday,  
Mr. Sinu Joy was very competent and extremely patient; he corrected a mistake made by an other Bell's tech several weeks ago. ",5
265369,08-OCT-11,06-OCT-11,Mohamed,,fr,174.95.230.145,gab.michel@sympatico.ca,13530668,000000120395639,3,4,,3
265370,06-OCT-11,06-OCT-11,Celine,,en,184.144.161.156,jkirshner@sympatico.ca,13518848,000000120372971,5,5,,5
265843,07-OCT-11,06-OCT-11,Robert,,en,74.12.191.140,4vrblessed@sympatico.ca,13526330,000000120382293,5,5,"A discount:). Everytime I call bell there is an additional fee for something. This time it was the how the modem rental is going to be raised and now it's a one time fee. Really?! I've paid into it for so long and have only ever been a customer of bells. Wave it!

This experience was better than any other experience with bell I have had customer service representative wise. ",3
265844,07-OCT-11,06-OCT-11,Aymen,,fr,70.29.249.91,suzanne.cordeau@sympatico.ca,13537894,000000120384621,4,3,"Je veux travailler hors connection pour du travail d'écriture et ainsi économiser des megs, étant restreinte dans les megs (vitesse moyenne).On m'a donné une façon mais compliquée.  J'avais autrefois un moyen très simple.  Existe-t-il toujours? C'était au niveau de l'ouvertur de l'ordinateur. L'accès à internet était alors volontaire. Merci",5
265845,07-OCT-11,06-OCT-11,Kyle,,en,76.64.143.23,osadowy@sympatico.ca,13535570,000000120390407,4,4,have only one person rather than multiple departments to solve the issue,4
265846,07-OCT-11,06-OCT-11,Mohammed,,en,74.14.151.242,davidjang@sympatico.ca,13529306,000000120394974,4,3,,4
265847,07-OCT-11,06-OCT-11,Charles,,fr,65.93.0.63,vachonf@sympatico.ca,13538450,000000120380002,5,5,"Le technicien qui m'a servi a été IMPÉCABLE, vraiment dans son élément, soit le service à la clientèle.  C'était mon 2e appel de la journée n'ayant pas été bien servie plus tôt. Pour Internet, c'est parfait, je ne dis pas la même chose pour la téléphonie. ",4
265848,07-OCT-11,06-OCT-11,Adam,,en,69.158.185.252,d.kettles@sympatico.ca,13529040,000000120387559,5,5,"The first customer service person I talked too hung up on me..the second
was excellent",5
265849,07-OCT-11,05-OCT-11,Alex,,en,70.24.112.249,liette5@sympatico.ca,13520198,000000120349522,5,5,Nothing. Great service.Wished I could get him everytime.,5
265850,07-OCT-11,06-OCT-11,John,,en,70.26.252.5,adriang8@sympatico.ca,13526732,000000120391251,4,,"Your security system asks me at least three times per week to go to the hoopla to find my profile and then reconfigures the modem.
It is a nuisance and if I could I would switch to Videotron in a flash. ",1
265851,07-OCT-11,28-SEP-11,Cesar,,en,70.26.132.108,y.gurvich@sympatico.ca,13438938,000000120197340,5,4,,4
265852,07-OCT-11,06-OCT-11,Brent,,en,70.30.68.118,tm3@sympatico.ca,13538248,000000120394231,3,4,,5
265853,07-OCT-11,06-OCT-11,Philip,,en,184.147.112.39,marco_latin@sympatico.ca,13533996,000000120378877,3,3,"There seemed to be a misunderstanding in translation of what I needed fixed. We got through it but....?
With me speaking in English and my person listening in Hindi/Punjabi, something was not getting through to them.",4
265854,07-OCT-11,06-OCT-11,Andrew,,en,174.94.33.31,ghnash@sympatico.ca,13530892,000000120384704,5,5,I did get bounced around before I got to someone that was able to help me.,5
265855,07-OCT-11,05-OCT-11,Daniel,,en,24.114.224.90,mark.yandt@sympatico.ca,13521062,000000120371292,4,4,This time everything was great!,3
265856,07-OCT-11,05-OCT-11,Skander,,fr,69.22.185.215,peupliers-407@sympatico.ca,13522972,000000120367611,5,5,,5
265857,07-OCT-11,04-OCT-11,Genevieve-Marie,,en,184.144.71.168,tleaton@sympatico.ca,13511634,000000120344419,5,5,,5
265858,07-OCT-11,06-OCT-11,Adam,,en,70.51.172.219,lorraine_sauve@bell.net,13533564,000000120380801,5,4,"my questions were answered, thank you",5
265859,07-OCT-11,06-OCT-11,Ricardo,,en,76.68.134.174,esloss@sympatico.ca,13530166,000000120378749,1,1,"taken my complaint seriously. Ricardo was great but something happened to my email storage on the server and no one will look at the problem and of course there is no one to complain to -- you get caught in the Bell Customer Service Loop -- that hellish experience anyone with a problem has experienced. Your customer service is worse than any other out there. Effectively the group that takes escalated complaints said that what had happened simply hadn't happened and they dumped me. But then I never expect any help from Bell until I actually cancel a service THEN someone calls me and tries to make nice. With a real problem, there is no answer unless I spend hours trying to sort out the problem and that costs me. The Rep on the phone was great but no solution was offered.",1
265860,07-OCT-11,06-OCT-11,Melissa,,fr,174.89.76.159,odette.pineau@sympatico.ca,13535504,000000120379932,5,5,"j'étais sous l'inpression que mon contrat internet se terminait le 27-10-11 pourquoi avoir enlever le rabais période 28-08-09-11 - chez vous les
années ont-elles douze mois- de plus
aucun avertissement, aucune offre, si le
client n'appelle pas il paie le gros prix . la compétition est féroce et le
plus féroce est vidéotron.",4
265861,07-OCT-11,06-OCT-11,Thitola,,en,74.198.85.183,andrea_wright41@sympatico.ca,13527130,000000120396284,5,5,,5
265862,07-OCT-11,05-OCT-11,Helmi,,fr,76.69.190.127,gilberio@bell.net,13517312,000000120365473,5,5,,5
265863,07-OCT-11,06-OCT-11,Aquiles,,en,174.91.33.158,dgsmith126@sympatico.ca,13529502,000000120390303,5,5,Perfect service,4
265864,07-OCT-11,03-OCT-11,Sonia,,fr,184.151.127.225,caronlefebvre@sympatico.ca,13486464,000000120307816,5,5,,5
265865,07-OCT-11,30-SEP-11,Will,,en,184.147.228.246,vladimir.andjelkovic@sympatico.ca,13465828,000000120256134,4,3,,5
265866,07-OCT-11,05-OCT-11,Grace,,en,70.30.35.124,g.novis@sympatico.ca,13517016,000000120360136,4,4,,5
265867,07-OCT-11,06-OCT-11,Mahmoud,,fr,174.95.184.93,michelst-martin@sympatico.ca,13534604,000000120394724,5,5,rien pour l'instant,5
265868,07-OCT-11,06-OCT-11,Joseph,,en,184.147.56.155,pl.hamilton@sympatico.ca,13536042,000000120390514,4,2,,4
265869,07-OCT-11,06-OCT-11,Alex,,en,64.228.156.113,rlewkowicz@sympatico.ca,13536590,000000120377827,5,4,"The rep was fine; it was the Bell policy that I object to.  I needed a new modem and the only way I could get it was by mail which would take 3-5 business days.  It was not possible to overnight the modem or go to a retail outlet to pick up. This being a long weekend, waiting 3-5 days would have put delivery to mid-next week.  I work from home and I'm dependent on the internet.  Waiting that long was a terrible inconvenience.  

I asked to speak to a supervisor and, at first, she reiterated the policy.  In the end, she arranged for a technician to come to my house with a new modem.  I am very grateful to her for that; I can now work.

My advice to Bell is to consider some flexibility regarding the replacement of modems.  There should be a way to get the item same day or next day.  With the vast number of poeple who work from home, some alternate method should be in place.  A customer should not have to beg for a reasonable outcome.

As I said, in the end, I received the modem next day so I have a happy ending to my story -- only one day lost productivity.  ",3
265870,07-OCT-11,06-OCT-11,Brett,,en,70.31.123.235,billwas@sympatico.ca,13527854,000000120390904,4,4,When you offer a price for internet don't wait for 2 months to implement same. Has happened almost every year.,3
265871,07-OCT-11,06-OCT-11,Mohamed,,fr,76.65.177.112,nicole.roussel046@sympatico.ca,13535350,000000120394559,5,5,,5
266363,07-OCT-11,06-OCT-11,Daniel,,en,70.31.221.5,keith.fyckes@sympatico.ca,13532794,000000120395106,2,,"Listen to the customer! When we call to suggest that there might be a network problem on your end - listen, then solve it. Don't make us check wires, ask about OS's, the length of the phone wire etc. when a customer says ""It was working fine, has been for x months, NOTHING here has changed, and suddenly the connection dropped and cannot be re-established"", make the logical assumption that there is a glitch somewhere in your network, and dispatch someone to fix it. Don't tell me your sending a tech to check my wires (especially when I'm using the landline connection to call you - I can assure you that both wires of the twisted pair are in fact connected to Bell - otherwise I couldn't make the call!), or a new modem or stuff like that. Don't make me go through first level support when I don't have to. Consider adding an option to your automated system that says ""I am an experienced user, and have done basic troubleshooting and wish to report a network issue""",
266364,07-OCT-11,06-OCT-11,Antoine,,en,69.157.1.108,dave.neath@sympatico.ca,13529244,000000120390100,3,3,"Believe me when I say that I cannot receive Fibe service at my house, no matter what the ""system"" says. I later confirmed this with Tech Support. The loyalty department rep was upset that i didn't believe him.",4
266365,07-OCT-11,06-OCT-11,Jack,,en,65.93.90.227,199vic@sympatico.ca,13526308,000000120378925,5,5,"Nothing. It all took time - but more my inadequacy than the system.
Jack was very patient.",5
266366,07-OCT-11,05-OCT-11,Manel,,fr,198.103.104.11,pcasutt@bell.net,13522842,000000120347660,4,2,"En réparant ma ligne de téléphone défectueuse, l'équipe technique a coupé mon Internet haute-vitesse - à moins que ce soit iune coîncidence.... Résultat: 2 jours sans téléphone et 3 jours sans Internet.",2
266367,07-OCT-11,29-SEP-11,Valerie,,fr,70.55.98.68,lionli@bell.net,13446774,000000120234413,5,4,,5
266368,07-OCT-11,06-OCT-11,Edwin,,en,70.29.47.182,bal.carr@bell.net,13527506,000000120388255,5,5,Please just keep checking for any possible viruses etc....Thank you so much...VC,5
266369,07-OCT-11,06-OCT-11,Catherine,,en,64.231.63.165,minpin@sympatico.ca,13534700,000000120389353,5,5,Everything was perfect.,5
266370,07-OCT-11,03-OCT-11,Emylie,,fr,70.30.155.190,clobel@bell.net,13486920,000000120298412,5,4,,5
266371,07-OCT-11,30-SEP-11,Asma,,en,24.38.149.30,sblaj@sympatico.ca,13464156,000000120262389,1,1,"return your customer services back home . I'm not feeling served well by people from Philippines or India. Also , I think my privacy is lost once somebody overseas has access to sensitive info like my name , address and phone number",1
266372,07-OCT-11,05-OCT-11,Ghassen,,fr,174.92.168.222,sevangel@sympatico.ca,13524406,000000120355375,1,1,avoir une personne compétente au bout du fil,
266373,07-OCT-11,05-OCT-11,Slah,,fr,174.93.149.100,rboucher9@sympatico.ca,13523476,000000120356680,5,4,,5
266374,07-OCT-11,06-OCT-11,Atoiya,,en,70.27.48.158,dawnz@sympatico.ca,13529324,000000120381638,4,4,Nothing. After talking to friends and finding they are paying lower tel and i- net rates with their provide I was looking to see where I could improve my savings. My main concern now is the frequency that I can not connect to the server.,4
266375,07-OCT-11,29-SEP-11,Jose,,en,70.50.105.249,m.schmidt@sympatico.ca,13447150,000000120221308,1,1,See comments for reference 120220053.,1
266376,07-OCT-11,06-OCT-11,Soumia,,fr,74.198.165.80,ericlebeau@bell.net,13530130,000000120382494,5,5,rien parfait,5
266377,07-OCT-11,06-OCT-11,Nawel,,fr,69.157.178.212,dusm@sympatico.ca,13529882,000000120386102,5,5,,5
266378,07-OCT-11,02-OCT-11,Siddiqui,,en,124.123.73.246,STELYNCA23@sympatico.ca,13476408,000000120282858,5,5,,5
266379,07-OCT-11,06-OCT-11,Sudhakar,,en,184.145.90.45,780588ontario@sympatico.ca,13526338,000000120386903,4,2,"Your technician was very capable and took the time to explain to me the problem. My difficulty is not with him; it is with a service that has NEVER lived up to its' claims. After all the years I have been with Bell, I have finally reached the point where I am SERIOUSLY considering changing service. I happen to live in a 45 year-old building. Bell claims the wiring is old. It would seem that given there are over 800 suites in the two buildings, Bell would take the problem of SLOW downloading as a major problem and solve it or offer lower rates. Instead, Bell merely continues to attempt to placate us by saying the speeds are great and in one or two months fibre-optics will be brought to the building. If Bell was serious, they would lower our rates and credit us for all of the money they have over-charged for disgraceful service. Frankly, I don't believe that Bell will solve the problem in several months because they have been saying the same thing for at least the four years I have lived here. Finally, I don't care what the speed of downloads measure when Bell is testing. The only speed that matters is when they are not testing and I am just using my service, at various times throughout the day. It is RARE that it is so slow that a simple short video won't stop a number of times making it impractical to even bother to view something. We have even purchased two top of the line computers and it didn't make any difference. Thus, no matter what Bell says, it is Bell's terrible service that is the problem.
Michael.J.Stewart@sympatico.ca",3
266380,07-OCT-11,04-OCT-11,Hela,,fr,65.92.213.143,marleau.mc@sympatico.ca,13507082,000000120321785,4,4,"la conseillère Sodes 281127 a  été plus que parfaite.
 je suis entièrement satisfaite ,elle m,a bien guidée.
  merci 
  Marie Claire marleau ",5
266381,07-OCT-11,06-OCT-11,Jordan,,en,64.231.151.249,betcar@bell.net,13527768,000000120396163,5,5,nothing,5
266382,07-OCT-11,04-OCT-11,Salwa,,fr,184.144.146.5,caron.jolicoeur@sympatico.ca,13500578,000000120322418,5,5,,4
266383,07-OCT-11,29-SEP-11,Mustapha,,fr,70.49.93.91,valois47@sympatico.ca,13452116,000000120235235,3,3,,3
266384,07-OCT-11,06-OCT-11,Hatem,,en,74.15.224.78,michel.leroux2@sympatico.ca,13534556,000000120385541,5,4,,5
266385,07-OCT-11,05-OCT-11,Wided,,fr,70.51.197.193,hbinet@sympatico.ca,13517810,000000120354249,3,4,,4
266386,07-OCT-11,06-OCT-11,Souhail,,fr,70.51.201.36,jamb1@sympatico.ca,13531738,000000120379000,4,5,je ne saurais dire..... le  représentant était très dévoué,5
266387,06-OCT-11,05-OCT-11,Lilian,,en,174.92.114.39,ernst.stader@sympatico.ca,13516558,000000120355251,5,5,excellent service,5
266388,06-OCT-11,05-OCT-11,Shashank,,en,64.231.176.27,ma-ch@bell.net,13520683,000000120364873,5,4,,5
266389,06-OCT-11,21-SEP-11,Michael,,en,76.67.17.212,darrengmurray@bell.net,13340644,000000120033507,5,5,,5
266390,06-OCT-11,03-OCT-11,Carmen,,en,67.71.140.184,jrduce@sympatico.ca,13491120,000000120299963,4,4,"Long wait time, but what the heck.",4
266391,07-OCT-11,05-OCT-11,Jose,,en,184.147.235.177,wsmralph@sympatico.ca,13526070,000000120348623,1,1,,1
264867,11-OCT-11,06-OCT-11,Munwar,,en,76.71.80.59,p.ellul@sympatico.ca,13535600,000000120380517,3,2,This rep was at least able to understand what my issue was. He was helpfull but explained to me that your system has an issue with separating private and business email addresses as of Sep 20.  Im not happy I was not informed and had to find out on my own. he told me you are aware of issues and looking to try and fix. I still want to know why i was not notified.  IF YOU CANT DISTINGUISH EMAIL ADDRESSES I WILL MOVE MY BUSINESS ELSEWHERE. I WILL NOT WAIT LONG TO HEAR A REPLY TO YOUR ISSUES,2
264868,11-OCT-11,10-OCT-11,Henry,,en,64.231.137.223,bribar.wilson@sympatico.ca,13566090,000000120449004,5,5,"this call was very good ,best yet no issues ",5
264869,11-OCT-11,07-OCT-11,Mohamed Amine,,fr,70.30.189.47,denisegiguere@bell.net,13542038,000000120406404,5,5,,5
264870,11-OCT-11,09-OCT-11,Caroline,,en,64.231.161.13,cjrowe@sympatico.ca,13560484,000000120436654,5,4,Nothing- went well,5
264871,11-OCT-11,10-OCT-11,Chad,,en,159.18.221.196,patrickyee@sympatico.ca,13570844,000000120450568,3,3,"Please have the automatic notification of the internet contract expiry date match your system.  The e-mail days it expires on Nov 19, 2011 bit the Bell rep says it is Oct 26, 2011.  It would be better if the contract end date matches your billing date.   Mine is the 12 of every month.",3
264872,11-OCT-11,10-OCT-11,Jamie,,en,70.30.25.253,chronicdesign@sympatico.ca,13566404,000000120458484,5,5,"Jaime was excellent. Patient, polite, and he didn't give up until proper solutions were found for my computer troubles. I can't thank him enough.",4
264873,11-OCT-11,10-OCT-11,Eliena,,en,74.198.164.137,danrtheriault@sympatico.ca,13566770,000000120453151,1,1,Fix the problem,1
264874,11-OCT-11,10-OCT-11,Elmer,,en,74.198.164.137,danrtheriault@sympatico.ca,13566772,000000120458171,1,1,"Still no service, second call problem STILL NOT SOLVED!!!!!!!!!!!!   HELP!!!!!!!!",1
264875,11-OCT-11,06-OCT-11,Mohamed,,fr,174.89.213.99,mpouliotavocat@bell.net,13534936,000000120389060,4,4,"Je suis satisfait des services de Mohamed. Cependant je suis inquiet de la manière dont Bell gère ses dossiers car la situation devait avoir été réglée lors des deux appels précédents que j'ai effectué concernant ce même problème et qui, me disait-on, était définitivement réglé. Hé bien non! J'espère que cette fois-ci c'est pour de bon!",3
264876,11-OCT-11,10-OCT-11,Silvia,,en,69.156.147.231,halpenny@bell.net,13567972,000000120451026,5,4,,4
264877,11-OCT-11,09-OCT-11,Omar,,en,76.67.126.146,lillian.climenhage@sympatico.ca,13562504,000000120441778,4,3,nothing,5
264878,11-OCT-11,10-OCT-11,Mark,,en,174.91.79.163,ahartery@sympatico.ca,13565287,000000120457716,5,5,everything was done to my satisfaction,5
264879,11-OCT-11,05-OCT-11,Mohamed,,fr,69.156.64.211,allogarneau@sympatico.ca,13513344,000000120369957,5,5,,5
264880,11-OCT-11,10-OCT-11,Marouen,,fr,174.95.239.207,michel_perron@sympatico.ca,13570162,000000120450789,5,4,Je crois que tout a ete fait a ma satisfaction,5
264881,11-OCT-11,10-OCT-11,Sabha,,en,70.31.36.219,georgeb@sympatico.ca,13567728,000000120452544,4,4,Give me more assurance regarding the e-mail that I received from Bell Microsoft asking me personal questions was indeed spam and not a Bell questionnaire. ,4
264882,11-OCT-11,09-OCT-11,Rajesh,,en,174.93.65.74,luisgonzalez@bell.net,13562626,000000120443413,4,4,,5
264883,11-OCT-11,10-OCT-11,Diego,,en,174.92.82.41,prsharkey@sympatico.ca,13571076,000000120450371,4,5,nothing my computer is what held up the time because it is old and slow,5
264884,11-OCT-11,10-OCT-11,Edwin,,en,174.93.166.154,rtnewton@sympatico.ca,13571590,000000120450853,4,4,,4
264885,11-OCT-11,10-OCT-11,Edgardo,,en,69.157.73.150,randenoble@sympatico.ca,13571178,000000120453454,3,3,"I had a lot of trouble understanding him, and also hearing him.  He was getting very frustrated as was I.",4
264886,11-OCT-11,09-OCT-11,Edwin,,en,69.158.52.58,leoneml@bell.net,13562478,000000120440696,5,4,,5
264887,11-OCT-11,07-OCT-11,Michelle,,en,206.188.110.141,skarhune@sympatico.ca,13549914,000000120400866,4,4,I've been on the same plan for some years. It would have been helpful to have received Updates to current plan holders for any available 'specials' or better deals.,4
264888,11-OCT-11,05-OCT-11,Sarah,,en,207.219.69.155,lewiskevin@sympatico.ca,13520156,000000120369866,5,5,The service was great.  There was nothing more that was needed.,5
264889,11-OCT-11,05-OCT-11,Jaime,,en,74.14.220.210,a-ok@sympatico.ca,13512930,000000120352234,3,4,I shouldn't have had to call Bell back about a previous situation which I understood was resolved.,3
264890,11-OCT-11,07-OCT-11,Sarry,,fr,70.24.248.156,apotvin4@sympatico.ca,13540042,000000120420132,4,5,Je suis content du service Bell,4
264891,11-OCT-11,10-OCT-11,Krishnan,,en,174.89.130.237,jbscott@sympatico.ca,13568442,000000120458088,4,3,"My problem was that Bell internet services dumped 798 emails which I had already receivied, in my in box. The cause was described as being a recent Microsoft download which caused the Bell system to resend all my emails which they had stored. IT SEEMS TO ME THAT BELL SHOULD BE MORE PROACTIVE IN THEIR COORDINATION OF THEIR SYSTEMS WITH THESE MICROSOFT DOWNLOADS SO SIMILAR PROBLEMS DO NOT OCCUR. THIS IS THE SECOND TIME I HAVE EXPERIENCED THIS PROBLEM.",3
264892,11-OCT-11,10-OCT-11,Gabin,,fr,174.92.203.27,nicole5121@sympatico.ca,13570634,000000120451384,4,4,,5
264893,11-OCT-11,07-OCT-11,Nix,,en,184.148.186.229,mchua1@sympatico.ca,13546816,000000120401703,5,5,,5
264894,11-OCT-11,10-OCT-11,Asma,,en,76.66.161.190,jimgordon72@bell.net,13568616,000000120448714,5,4,,5
264895,11-OCT-11,10-OCT-11,Steph,,en,174.95.65.178,fredvm@bell.net,13567542,000000120447707,1,1,"Stop having them read of scripts that do not cover all the problems. Actually listen to customers who tell what the problem is but then the employee does listen as it is not on their script.
When you advertise 24/7 service actual mean it instead of . ""We can replace that power supply in 5 to 7 days"" even if it wasn't the power supply. Actual provide GOOD equipment for the price you charge and not inferior equipment that can be bought for under a third of your advertised price.",2
264896,11-OCT-11,07-OCT-11,Leni,,en,76.69.133.79,rcibulka@sympatico.ca,13548832,000000120398196,5,5,,5
265371,06-OCT-11,05-OCT-11,Joseph,,en,174.95.19.47,speadymail@sympatico.ca,13524788,000000120367673,5,5,Nothing I'm very pleased that Joseph fixed a difficult problem and going the extra mile.,5
265372,06-OCT-11,03-OCT-11,Oscar,,en,142.143.18.33,larrycaren@sympatico.ca,13491862,000000120293689,5,4,"All was done in a professional, knowledgible manner.",5
265373,09-OCT-11,06-OCT-11,Raul,,en,65.95.132.89,kenrlowe_3@sympatico.ca,13532840,000000120397050,3,2,having people that speak a little better english and understand people problen with current fiancial issue,3
265374,09-OCT-11,08-OCT-11,Masood,,en,70.49.93.169,judy.rasminsky@sympatico.ca,13555380,000000120424788,3,,I called because of an intermittent failure of my internet connection.   The individual answering the call was courteous and efficient and was able reasonably quickly to establish that the problem was with my telephone line.   He also called back to assure me that this would be dealt with be Bell.   To the best of my knowledge this may not yet have been taken care of.   It is impossible to know because the fault has been intermittent.  However I have not yet been notified that any action has in fact been taken.,3
265375,09-OCT-11,08-OCT-11,Krishidhar,,en,74.12.49.204,we.adams@sympatico.ca,13559320,000000120430987,5,5,Excellent   there was nothing I could think  about,5
265376,09-OCT-11,08-OCT-11,Cesar,,en,70.26.41.119,heather.st.louis@sympatico.ca,13554564,000000120425061,4,4,,4
265377,09-OCT-11,08-OCT-11,Jamila,,fr,67.71.116.89,jean-guy.vallee@sympatico.ca,13554996,000000120423665,5,5,,4
265378,09-OCT-11,06-OCT-11,Suresh,,en,174.94.60.30,katfletcher@bell.net,13532748,000000120392166,5,5,,5
265379,09-OCT-11,08-OCT-11,Sarra,,fr,174.88.177.79,mauricerocheleau@sympatico.ca,13556472,000000120428176,5,5,"Rien, tout était parfait.",5
265380,10-OCT-11,09-OCT-11,Hayett,,fr,67.68.82.53,bmilot_6@sympatico.ca,13560196,000000120442090,5,5,services internet trés bon,5
265381,10-OCT-11,09-OCT-11,Mehdi,,fr,174.93.233.57,robert.tetreault@sympatico.ca,13563820,000000120443843,5,5,tout etait parfait,5
265382,10-OCT-11,08-OCT-11,Faten,,fr,184.144.163.195,vadymt@sympatico.ca,13559156,000000120426791,3,1,La Madame me retenait en ligne à peu près DEUX HEURES. Chaque 5-10 min elle me revenait pour dire qu'elle était toujours en train de vérifier. Au moment donné elle m'a dit qu'elle me rappellerait dans une heure au plus tard mais au bout de QUATRE heures c'est moi qui ai rappelé Bell. Pas fort !!!,3
265383,10-OCT-11,09-OCT-11,Cherfeddine,,fr,184.144.216.203,famillelego@bell.net,13561126,000000120444054,5,5,"a vrai dire rien on ma expliqué clairement, répondu a mes attentes et le tout c est fait rapidement, sans etre transféré a différentes personnes",5
265384,10-OCT-11,09-OCT-11,Liz,,en,64.231.154.102,tdosis@sympatico.ca,13564490,000000120440303,4,4,no cmment,5
265385,10-OCT-11,09-OCT-11,Anne-Marie,,fr,174.91.240.76,therese_mazerolle@sympatico.ca,13564534,000000120443199,5,4,Mas dans la soirée le même problème est revenu alors elle m'avait conseillée de rappeler si ça persistait.,5
265386,10-OCT-11,08-OCT-11,Margaret,,en,99.250.104.175,mark.potts@sympatico.ca,13556342,000000120424545,5,5,,5
265387,10-OCT-11,09-OCT-11,Ganesh,,en,65.95.189.24,sheilamac@sympatico.ca,13564174,000000120436582,2,2,Ganesh should have handed over the phone to his supervisor much earlier than 45 minutes into the call. He did not know how to help me and in the end we had to undo everything he did in order to resolve the original problem. I was on the phone for approximately hour if not longer.  The supervisor knew exactly how to resolve the problem and hopefully will teach Ganesh how for the next customer.,4
265388,10-OCT-11,09-OCT-11,Nebgha,,fr,67.68.4.199,a_liard@sympatico.ca,13559676,000000120439568,4,4,vérifier tous les portables. Un de nos portables ne se connectent pas et nous avons du rappeler le technicien pour nous permettre de nous connecter,4
265389,10-OCT-11,08-OCT-11,Kathy,,en,65.95.163.161,jdehoey@sympatico.ca,13554980,000000120435700,2,1,They told me I would get a return call in 15 minutes after they investigated the problem. No return call had to call back and get someone out.,3
265390,10-OCT-11,09-OCT-11,Reginald,,en,70.31.15.216,doreen.cheung@sympatico.ca,13560908,000000120441187,4,4,,5
265391,10-OCT-11,05-OCT-11,Amanda,,en,65.93.90.68,kjobrien@sympatico.ca,13519742,000000120360165,5,5,nothing...everything was 1st class,5
265392,10-OCT-11,05-OCT-11,William,,en,65.93.90.68,kjobrien@sympatico.ca,13519744,000000120348797,5,5,A1,5
265393,10-OCT-11,08-OCT-11,Dilip,,en,65.95.189.92,wes.leewis@sympatico.ca,13559332,000000120436352,5,5,better explanation of WEP WAP,5
265394,10-OCT-11,23-SEP-11,Med Aymen,,fr,184.144.226.253,marie-paul.noel@sympatico.ca,13374002,000000120089146,5,5,,5
265395,10-OCT-11,09-OCT-11,Erick,,en,74.14.98.39,jchercover@sympatico.ca,13561846,000000120437288,3,5,"I had very real difficulty understanding the accent of the person Erick transferred me to.  However, she indicated that my probem required a visit by a technician who would come the next morning.  He did so (on Thanksgiving Day!) and resolved my problem entirely.  He (Michael) was promt, courteous, knowledgable and competent.  Thank you.",5
265396,10-OCT-11,18-SEP-11,Jonathan,,en,99.239.176.21,ernstandpam@sympatico.ca,13299832,000000119964682,4,4,,3
265397,10-OCT-11,09-OCT-11,Anne-Marie,,fr,174.95.237.30,cg.rouleau@sympatico.ca,13560408,000000120440442,5,5,,5
265398,10-OCT-11,06-OCT-11,Chrystelle,,fr,76.65.179.32,nicocha@sympatico.ca,13535340,000000120388732,2,2,"annuler complètement des frais d'utilisation d'internet qui ne m'appartiennent pas, surtout que ceux-ci arrivent après avoir pris le forfait des 3 services... je commence sincèrement à regretter cette décision. Surtout que c'est la 2e fois que j'ai des problèmes avec Bell.... et aussi que j'ai dû passer plus d'une heure au téléphone, heureusement que c'était une journée de congé.... mais j'aurais préféré la passer autrement!",2
265399,10-OCT-11,07-OCT-11,Gilberto Jose,,en,69.156.80.76,dougandlois.pearl@sympatico.ca,13542339,000000120414866,5,5,Nothing,5
265400,10-OCT-11,04-OCT-11,Faqria,,en,76.69.37.143,acmtor@sympatico.ca,13498850,000000120323846,4,4,,4
265401,10-OCT-11,07-OCT-11,Hector,,en,70.31.46.60,jlt_sbt@sympatico.ca,13544688,000000120412159,5,5,"on  my second call I got a girl who could speak clearly with no accent...she was the great help for my responses.  I was successful with the first person but I could barely hear any of his speech, although he did the job required.... ",5
265402,10-OCT-11,23-MAR-11,Judy,,fr,76.69.174.37,charlesgparis@bell.net,11489077,000000115968106,5,5,,5
265403,10-OCT-11,04-OCT-11,Dorsaf,,fr,76.69.176.15,jdarcrochette@bell.net,13504456,000000120336083,4,4,,4
265404,11-OCT-11,10-OCT-11,Mohamed Amine,,fr,184.148.251.75,aquilas27@bell.net,13565622,000000120454174,5,5,"Je ne vois rien suite à ma réponse """"totalement"""" J'ai toujours eu affaire à des gens compétent, et surtout patient envers moi........Merci de vous entourer de tel conseiller.",5
265405,11-OCT-11,09-OCT-11,Leah,,en,174.91.91.229,linh_tat@sympatico.ca,13562528,000000120439627,5,5,,5
265406,06-OCT-11,05-OCT-11,Hemavathi,,en,70.30.48.225,btothpal@sympatico.ca,13514564,000000120358989,5,5,,5
265872,06-OCT-11,06-OCT-11,Adnen,,fr,70.26.177.152,pierrette.marchand@sympatico.ca,13523060,000000120372964,3,4,"que l on rejoingne une personne au quebec, ou au canada",3
265873,06-OCT-11,04-OCT-11,Nikitha,,en,174.88.219.138,kaz.j@sympatico.ca,13505494,000000120323940,4,4,,4
265874,07-OCT-11,06-OCT-11,Dinesh,,en,76.65.79.82,heather.baylis@sympatico.ca,13531274,000000120373198,1,1,"My computer works when connected directly to the modem, but doesn't work at all when unplugged. So much for Bell's wifi",1
265875,07-OCT-11,06-OCT-11,Arun,,en,76.69.0.229,gpurmal@sympatico.ca,13531042,000000120396474,5,5,Provide a way to delete email addresses no longer in use.,5
265876,07-OCT-11,06-OCT-11,Nasra,,en,174.89.108.67,wrcopeland@sympatico.ca,13538820,000000120378009,5,5,nothing,5
265877,07-OCT-11,06-OCT-11,Rajesh,,en,70.27.85.243,bouman@sympatico.ca,13528009,000000120388521,2,2,ennunciation and better English comprehension,2
265878,07-OCT-11,06-OCT-11,Alfred,,en,76.67.22.177,danthurber@bell.net,13529186,000000120373646,4,3,,4
265879,07-OCT-11,06-OCT-11,Grace,,en,174.91.66.195,waywat@sympatico.ca,13538680,000000120394425,2,3,I was passed from one person to another and put on hold numerous times.,2
265880,07-OCT-11,01-OCT-11,Mehdi,,fr,70.52.85.229,alain.beliveau@sympatico.ca,13466946,000000120275563,3,2,J'avais acheté un router Cisco ($70.00) pour l'installer chez moi pour avoir la connexion wi-fi pour ma tablette et le conseiller m'a demandé si je pouvais remettre la marchandise au magasin car il me proposais un router-modem pour $20.00. ,4
265881,07-OCT-11,06-OCT-11,Med Ali,,fr,184.146.253.156,bijoue2001@bell.net,13527832,000000120380930,4,5,,4
265882,07-OCT-11,06-OCT-11,Matthew,,en,74.12.249.77,bill.neddow@sympatico.ca,13527840,000000120392410,5,4,,5
265883,07-OCT-11,06-OCT-11,Joseph,,en,204.237.75.122,abarnes@sympatico.ca,13526618,000000120384336,5,5,"Improve your systems so that current passwords are recognized by all Bell associated network systems, and systems are programmed the same.",3
265884,07-OCT-11,05-OCT-11,Salwa,,fr,70.29.162.137,gemmafrancoeur@sympatico.ca,13517196,000000120354252,5,4,ameliorer  le son ( réception  au telephone difficile quand on parle avec un agent)  merci,5
265885,07-OCT-11,06-OCT-11,Med Anis,,fr,184.151.127.195,jtasse20@bell.net,13532534,000000120378295,4,4,?,5
265886,07-OCT-11,06-OCT-11,Arbi,,fr,70.26.252.138,leduc6545@sympatico.ca,13533260,000000120384811,5,5,,5
265887,07-OCT-11,26-SEP-11,Haley,,fr,69.158.70.56,jocey.h@sympatico.ca,13402302,000000120135574,2,,"Jai appelé 2 fois ce matin là et parlé à 2 différentes personnes. Le 1er agent, un homme, centre dappel du coté francophone ma raccroché la ligne au nez! Je lui disais que jétais fatiguée de toujours avoir à rappeler pour faire corriger mon compte. Je veux mentionner que cela est un gros problème chez Bell, je dois téléphoner plusieurs fois avant quune correction soit faite.  Votre service du coté francophone, où les appels sont prises outre-mer, exemple en Tunisie,  est horrible, les gens sont impolis, les lignes téléphonique mauvaises, et ce nest pas la première fois quune mauvaise expérience comme cela marrive. Après quil mait raccroché la ligne au nez, jai téléphoné du coté anglophone (Ontario) et la dame a été très, très gentille. Elle ma écouté et sest excusé pour la façon dont le 1er agent mavait répond. Elle ma donné un crédit sur mon compte et ma fait parvenir la note de crédit par courriel. Alors si Haley est lhomme qui ma répond je ne suis vraiment pas satisfaite. Si Haley est la dame qui ma répond je suis très satisfaite.",3
265888,07-OCT-11,03-OCT-11,Haricharan,,en,174.93.160.22,dagormley@sympatico.ca,13487246,000000120316690,4,4,everything was A OK.,5
265889,07-OCT-11,05-OCT-11,Elvis Francisco,,en,76.68.103.119,jkitts@sympatico.ca,13518850,000000120357491,5,5,No waiting for tech,5
265890,07-OCT-11,05-OCT-11,Karla,,en,76.68.103.119,jkitts@sympatico.ca,13518852,000000120358081,5,5,Did noht have to wait for tec,5
265891,07-OCT-11,04-OCT-11,Christopher,,en,70.49.10.152,phil.blatherwick@sympatico.ca,13508980,000000120340465,4,4,lower your rates,2
265892,07-OCT-11,06-OCT-11,Aqeel,,en,174.91.61.44,grandriveryarns@sympatico.ca,13531054,000000120391677,5,5,"not create the problem that the service rep had to fix, it took him a very long time to figure it all out (over 30 minutes I think)at any point along the way I could have got fed up with the length of time it was taking and hung up thereby not purchasing the service from Bell",3
265893,07-OCT-11,06-OCT-11,Mhamed Chekib,,fr,67.68.111.68,lucile.bouchard@sympatico.ca,13533675,000000120380547,4,5,C'était complet et très professionnel,4
265894,07-OCT-11,06-OCT-11,Mohamed,,fr,69.156.207.125,jaco47@sympatico.ca,13531688,000000120383442,1,1,elle aurait pu m'aider dans mon courriel... mais m'a dit que ce n'était pas supporté par Bell.. et pourtant j'ai déjà eu de l'aide d'un autre conseiller très gentil..,
265895,07-OCT-11,06-OCT-11,Jeanette,,fr,184.144.163.58,marc.hyland@sympatico.ca,13533966,000000120388583,4,4,,5
265896,07-OCT-11,06-OCT-11,Hana,,fr,69.156.163.147,jkaigle@sympatico.ca,13532154,000000120389078,4,3,avoir le tout par ecrit par courriel,3
265897,07-OCT-11,06-OCT-11,Gavin,,en,70.54.103.112,jos.oei@sympatico.ca,13532440,000000120378131,5,5,Not much! We are very happy with the service.,5
265898,07-OCT-11,06-OCT-11,George,,en,174.93.115.96,ben.orszulak@sympatico.ca,13527694,000000120381510,4,4,,4
265899,08-OCT-11,07-OCT-11,Brahim,,fr,69.159.155.224,lorenzo.tremblay@sympatico.ca,13546096,000000120412746,5,5,Rien de spéciale,5
265900,09-OCT-11,07-OCT-11,Emer,,en,65.94.165.11,piperhills@sympatico.ca,13548476,000000120405689,4,4,"Not blaming 'Emer', but it would be nice to get a proper answer instead of 'but you went over your downloading' when I kept saying check my old bills before changes of May 2011......Oh we don't have them...........b.s.  I still wish someone could go into my account and tell me how I went over, since I never went over until I got this new package in May!!!!!!",3
265901,09-OCT-11,27-SEP-11,Cecile,,en,70.51.209.164,m_markee@sympatico.ca,13419276,000000120162664,5,5,the repairman was very fast to repair my problem and explain what was wrong with it I would not hesitate to ask for help again  thank you so much,5
265902,09-OCT-11,08-OCT-11,Tejaswvi,,en,74.12.118.98,bestemor@sympatico.ca,13552454,000000120435597,1,1,I did not have internet service until 1245 today and I am completely fed up with this constant interruption of service.  I shall be making some changes... last evening was the last straw for me!,1
265903,09-OCT-11,08-OCT-11,Joy,,en,70.53.105.246,jpsippel@sympatico.ca,13555344,000000120433489,5,5,"I tried using the internet chat first, and that wasn't a good experience, the representitive couldn't help, however Joy was great- I cannot think of anything that she could have done better.",5
265904,09-OCT-11,08-OCT-11,Temsu,,en,70.49.173.69,wloisk@sympatico.ca,13559378,000000120435965,5,5,"Why does sympatico.ca not allow (3) three
e-mail accounts and require change to Bell.net?",4
265905,09-OCT-11,01-OCT-11,Helmi,,fr,76.64.139.59,l.robertson49@sympatico.ca,13471622,000000120272678,4,4,,5
266392,07-OCT-11,04-OCT-11,Sabha,,en,65.92.124.81,teresa.mansfield@sympatico.ca,13511426,000000120332125,4,4,Nothing  -I'm glad that because we could not resolve the issue at the time that a second call was made to me at my convenience later that night. I spoke with Punit (765885) and he was able to resolve my problems and also provided me with a few suggestions for security in the future. I was very impressed with the knowledge level.,5
266393,07-OCT-11,05-OCT-11,Josi,,en,65.92.47.50,patrick_cook8@sympatico.ca,13522782,000000120349107,5,5,I should have been advised of the new modum without the need of a telephone call,3
266394,07-OCT-11,06-OCT-11,Denice,,en,65.93.91.94,patrickburge87@bell.net,13535760,000000120377608,4,4,,4
266395,07-OCT-11,01-OCT-11,Skander,,fr,76.67.203.88,lou.dery@sympatico.ca,13471998,000000120277701,5,5,,2
266396,07-OCT-11,06-OCT-11,Sharadha,,en,76.67.64.217,deslauriersdiane@sympatico.ca,13529460,000000120377328,5,5,,5
266397,07-OCT-11,05-OCT-11,P Senthil,,en,76.64.209.80,frisky@bell.net,13516946,000000120361162,5,5,nothing,5
266398,07-OCT-11,06-OCT-11,Sami,,en,174.91.54.48,steve328@sympatico.ca,13537774,000000120392284,2,2,Correct the problem!,3
266399,07-OCT-11,05-OCT-11,Alex,,en,67.70.106.114,patrickmillar@sympatico.ca,13522788,000000120348356,2,3,got the order right the first time,3
266400,07-OCT-11,06-OCT-11,Inobel,,en,70.55.211.158,maureen.mckinnon@sympatico.ca,13534288,000000120373425,4,4,"I have bundle billing...Internet, tv, phone. I spent at least a half hour on the phone negotiating a less expensive option. I received my bill yesterday and it is $85 more expensive than our agreement. Very frustrated... to the point that I am researching other service providers.",2
266401,07-OCT-11,05-OCT-11,Hema,,fr,67.68.91.87,m.losier@sympatico.ca,13520632,000000120367554,5,5,,4
266402,07-OCT-11,06-OCT-11,Katherine,,en,50.101.237.82,ivana.t@bell.net,13531591,000000120388391,5,5,"Absolutely nothing. What impressed me the most was that she had all the info I was looking for and more.  That is rare in dealing with bell representatives.  She explained my charges so I that understood exactly how I was being charged,  Your bills are not easy to read. She was upbeat and was ready to solve my problem. I appreciated her help, she's a keeper. Its refreshing to have such good service as you don't easily find it anymore anywhere.",4
266403,07-OCT-11,06-OCT-11,Omar,,fr,70.52.85.229,alain.beliveau@sympatico.ca,13526868,000000120378803,5,5,,4
266404,07-OCT-11,06-OCT-11,Victoria,,fr,67.70.25.99,christ03@sympatico.ca,13528632,000000120386783,5,5,rien,5
266405,07-OCT-11,06-OCT-11,Bumi,,en,65.95.137.192,maria.harvey@sympatico.ca,13534040,000000120382860,5,4,,4
266406,07-OCT-11,06-OCT-11,Samiha,,fr,174.88.87.152,s.thuot@sympatico.ca,13536988,000000120376119,5,5,,4
266407,07-OCT-11,06-OCT-11,Mohamed,,fr,70.53.184.193,lise.pilotte022@sympatico.ca,13533446,000000120380386,5,2,"Le technicien m'a dit que j'avais des courriels bloqués quelque part et que je devrais les recevoir après la mise à jour, mais je ne les ai toujours pas. Par ailleurs Mohamed était super gentil.

Lise Pilotte",5
266408,07-OCT-11,05-OCT-11,Elvis Francisco,,fr,74.198.165.108,mcadoo.michael@sympatico.ca,13521294,000000120369220,4,4,"J'aimerais que Bell me rembourse les frais de mon service internet pour le mois de Septembre puisque le probleme n'a pas pu été resolu par les deux appels pécedents à la service téchnique.
Heureusement j'avais un ""stick"" de Rogers que J'ai utilisé pendent cette période et je pouvais faire mon travail.  
Le probleme de base (modem qui devrait etre remplacé il y a longtemps) a été finalement diagnostiqué correctement par Brent, un  technicien (niveau 3). Je l'ai reçu ce matin! Les symtomes des problemes était là mais les techniciens auparavant n'ont pas bien saisi le problème et m'ont découpé du service complètement.",3
266409,07-OCT-11,06-OCT-11,Meher,,fr,174.89.224.75,claude.charbonneau@sympatico.ca,13528732,000000120391136,5,5,,5
266410,07-OCT-11,06-OCT-11,Houcem,,fr,76.68.174.22,michel_luce.lalonde@sympatico.ca,13534564,000000120394908,4,4,,5
266411,07-OCT-11,06-OCT-11,Jose,,en,65.92.50.76,tyler.macleod@sympatico.ca,13538424,000000120382193,1,1,Could not understand,1
266412,07-OCT-11,06-OCT-11,Henry,,en,65.92.50.76,tyler.macleod@sympatico.ca,13538420,000000120386281,3,4,"He did a good job, but again slow to take proactive approach. No questions. I had to lead. He did respond in a helpful way. Also, I think he was most technically knowledgeable which helps when you must deviate from the binder.",
266413,07-OCT-11,05-OCT-11,Farah,,en,69.159.16.111,ralph.frantz@sympatico.ca,13523380,000000120362437,5,5,,4
266414,07-OCT-11,06-OCT-11,Allaura,,en,70.53.3.156,al.kangas@sympatico.ca,13526862,000000120377204,3,1,Have a faster internet service available,2
266415,07-OCT-11,06-OCT-11,Gloria,,en,70.27.67.159,vanzutvenharry@bell.net,13538488,000000120386969,5,5,Gloria was VERY patient and very knowledgable and spent about 15 min. with me and left me TOTALLY SATISFIED !!!,5
266416,08-OCT-11,07-OCT-11,Visakan,,en,174.94.51.152,p.doherty@sympatico.ca,13548078,000000120408700,4,4,Any problem was ours due to the fact that we are hard of hearing and are not very experienced with the computer.,4
266417,09-OCT-11,08-OCT-11,Keerthi,,en,76.70.80.175,tjsutton@bell.net,13559032,000000120434922,5,5,I can not comment because I have just returned from major surgeryand a vidsitind Son made the call ans settled the problem,5
266418,10-OCT-11,07-OCT-11,Alonia,,en,70.49.217.101,r.bleskie@sympatico.ca,13548654,000000120403369,4,4,On my first attempt I was cut off and had to start over with a second representative from sct=ratch - this wasted 45 min of my and your time where a simple return call from you rep could have saved this time.I am sure they knew the # if not this should be a first item to be asked. Also in the end I was left confused on some issues as to what exactly was done.  ,4
266419,10-OCT-11,09-OCT-11,Mahmoud,,fr,76.68.149.202,monali395@sympatico.ca,13563102,000000120439503,5,5,,5
266420,06-OCT-11,05-OCT-11,Samantha,,en,70.51.110.181,sunxsales@sympatico.ca,13525034,000000120366769,5,5,Nothing,5
266421,06-OCT-11,02-OCT-11,Alex,,en,174.91.5.140,chris.vertz@sympatico.ca,13477644,000000120288137,4,4,Ensuring the customer representative can speak proper English.,4
266422,06-OCT-11,15-SEP-11,Med Rami,,fr,76.68.156.90,auborddulacpeg@bell.net,13262549,000000119891821,1,2,I all ready send my comments and explanations on Sept 16-2011 and i did not received any responses on that.I wish some one would have some spare time to read my comments and send me back an answer.Thank you. Gaetan .,2
266423,06-OCT-11,05-OCT-11,Geetha,,en,70.26.65.67,lobofitz02@sympatico.ca,13520367,000000120364981,5,4,i will think about it,4
266424,06-OCT-11,04-OCT-11,Sabrine,,fr,69.159.165.222,gisbergeron@bell.net,13503256,000000120323225,5,4,,4
266425,08-OCT-11,07-OCT-11,Edgar,,en,174.92.105.232,we_r_canadian@bell.net,13551176,000000120420372,1,1,have made 6 calls and spent over 4 hours on the phone.......nothing has been resolved. We are new customers and are regretting ever leaving rogers at this point. I don't think we will lock in on the 10th of this month,1
264897,06-OCT-11,05-OCT-11,Danielle,,en,70.24.153.47,andy.wingate@sympatico.ca,13513514,000000120348680,1,1,"I called to request credit for disruption to internet service for 3 days from 9/27-9/29 incl.  Had already talked to someone re the phone and am getting a credit for 6 days that we were without phone service.  Cables had been cut in the area affecting 1100 people ACCORDING to Bell when I called on 9/27 to report no service to both phone and internet.   The person was very helpful that handled the phone adjustment but I was told your records showed there was no disruption to the internet and therefore no credit would be given.  If the phone was not working, obviously our internet/email was not working.  Fortunately it got fixed after 3 days.  Danielle said there was no record of disruption.  It makes no sense whatsoever that 1 dept can be very helpful and adjust our account while the next did not.  I was very upset when I hung up.  We should be credited for 3 days for internet too.  ",1
264898,06-OCT-11,05-OCT-11,John,,en,69.157.176.178,simax1@sympatico.ca,13524604,000000120350668,1,2,"the above comments are in respect of an almost hour long frustrating conversation I had with a female rep. possibly located in India? and  which was a complete waste of time, until I was eventually connected with someone called  Cathy here in Canada, who finally got things going.",3
264899,06-OCT-11,03-OCT-11,Marouen,,fr,67.68.179.210,regis.allaire@sympatico.ca,13495268,000000120319831,3,4,"J'aimerais parler à des gens qui parlent ma langue et qui ne m'obligent pas à faire répéter constamment ce que me dit mon interlocuteur...car je ne comprend pas ce qu'il me dit.

Une pièce d'équipement était défectueuse.  Il m'a offert de m'en faire parvenir une nouvelle pour la remplacer.  Cela devait prendre 48 heures, mais j'ai dû attendre 3 jours.  Cela aurait été si simple si j'avais pu me rendre à la boutique Bell la plus proche et prendre possession de la pièce... Pourquoi ne pas intégrer tous les services de Bell?  La concurence le fait, elle....
Je suis aussi exaspéré d'attendre 30 minutes au bout du fil et avoir à faire toute une série de manipulation commandées par un robot à l'autre bout du fil... Le service, c'est parler à un humain quand on appelle...",2
264900,06-OCT-11,05-OCT-11,Pradheep Kumaar,,en,184.147.35.197,claytonsew@sympatico.ca,13515192,000000120367742,5,5,,5
264901,06-OCT-11,04-OCT-11,Alex,,fr,76.67.196.79,mark.garofalo@sympatico.ca,13507044,000000120342117,1,1,,1
264902,07-OCT-11,02-OCT-11,Mahender,,en,184.146.153.212,tcroghan@sympatico.ca,13483648,000000120286898,1,1,check bell's system more effectively before wasteing over 4 hrs of my time,2
264903,07-OCT-11,20-SEP-11,Divya,,en,66.158.140.2,emerita.cacheiro@sympatico.ca,13326190,000000120019317,4,4,,4
264904,07-OCT-11,04-OCT-11,Ghorden,,fr,67.70.101.205,fernandemichaud@sympatico.ca,13502644,000000120331246,4,4,"
Mon problème ne concernait l'internet.",3
264905,07-OCT-11,06-OCT-11,Sarah,,fr,50.100.112.235,pilotelm@bell.net,13536012,000000120376502,5,5,Tout est parfait..,5
264906,07-OCT-11,04-OCT-11,Alex,,en,70.29.32.194,jens.wollesen@sympatico.ca,13504614,000000120330438,2,1,"solving my issue, line noise and connectivity",2
264907,07-OCT-11,06-OCT-11,Emna,,fr,70.30.155.208,maurice.mallandain@sympatico.ca,13534300,000000120382263,5,5,,5
264908,07-OCT-11,05-OCT-11,Randy,,en,184.147.39.112,kelus2@sympatico.ca,13519592,000000120361897,4,4,"Randy was very helpful. Hopefully the
end result will solve my problem and I
will not be charged extra to my account
by returning items to Bell at Carlingwood Mall. ",4
264909,07-OCT-11,05-OCT-11,Hassiba,,fr,174.92.168.222,sevangel@sympatico.ca,13524408,000000120354187,3,4,,3
264910,07-OCT-11,06-OCT-11,Jean,,en,76.64.211.172,pam.goit@sympatico.ca,13535646,000000120388510,5,5,There was nothing that could improve the service I got when I called in about my internet service. I was completely satisfied,5
264911,07-OCT-11,01-OCT-11,Siddiqui,,en,124.123.73.246,rino.franzio@sympatico.ca,13474288,000000120270878,5,5,,5
264912,07-OCT-11,01-OCT-11,Juan,,en,124.123.73.246,mishary@sympatico.ca,13472824,000000120271762,,,,
264913,07-OCT-11,01-OCT-11,Siddiqui,,en,124.123.73.246,mishary@sympatico.ca,13472826,000000120271387,5,5,"




",5
264914,07-OCT-11,06-OCT-11,V.v.,,en,67.70.44.28,lcjv@bell.net,13533232,000000120380660,1,1,Fixed the problem. This is the worst internet service I have ever had.,1
264915,07-OCT-11,05-OCT-11,Med Wassim,,fr,70.30.203.78,hblanchet@sympatico.ca,13517816,000000120367799,5,5,,5
264916,07-OCT-11,05-OCT-11,Kristen,,en,184.146.123.120,peter.ross2@sympatico.ca,13522944,000000120365564,5,4,Everything was dealt with well & professionally,5
264917,07-OCT-11,06-OCT-11,Christine,,en,70.27.171.120,greggis@sympatico.ca,13531086,000000120393188,1,1,Don't charge me $75 for a modem that I returned and have proof that I returned. Give me my money back immdeiately and don't charge me the $75 and make me wait a month before you give me my money back. ,1
264918,07-OCT-11,01-OCT-11,Hector,,en,174.91.181.176,jboyko@bell.net,13470722,000000120266100,2,2,my network has problem all the time recently ? why?,1
264919,07-OCT-11,03-OCT-11,Justin,,en,74.15.97.173,culley@sympatico.ca,13487140,000000120304354,4,4,I could not believe him when he said the reason they were increasing my monthly modem fee was to get my attention so I would call you. It was in tiny print and clearly not meant to be seen. ,4
264920,07-OCT-11,06-OCT-11,Bilel,,fr,174.88.156.184,noel.dumas000@sympatico.ca,13535418,000000120395326,2,4,insatisfait de l'écoute reçu ce qui a causer que le travail a du être executé en double,2
264921,07-OCT-11,06-OCT-11,Sahra,,fr,174.94.112.229,gascime@sympatico.ca,13530740,000000120390177,3,3,,4
264922,07-OCT-11,02-OCT-11,Karen,,en,64.229.96.171,ron.pfaff@bell.net,13482816,000000120287819,1,1,By not changing my bell outgoing email address with out notifying or seeking permission to change.,1
264923,07-OCT-11,06-OCT-11,Edwin,,en,76.70.68.62,fridgen@sympatico.ca,13530592,000000120375164,5,5,,5
264924,07-OCT-11,06-OCT-11,Hemavathi,,en,174.91.101.157,frostphoto@sympatico.ca,13530598,000000120384994,2,1,Have someone more adept at Apple/Mac issues.,3
264925,06-OCT-11,05-OCT-11,Marlin J.,,en,184.144.49.133,carnsden@sympatico.ca,13514728,000000120351465,4,4,,4
264926,06-OCT-11,05-OCT-11,Evan,,fr,64.229.131.179,cbya@sympatico.ca,13514842,000000120366243,4,5,expliquer que la nouvelle entente incluait un nouveau modem/router que je ne veut pas utiliser et qui m'a été envoyé sans m'en parler,4
264927,06-OCT-11,05-OCT-11,Moncef,,fr,70.53.133.24,violette.marius@sympatico.ca,13525778,000000120362927,5,5,RIEN DE PLUS,4
264928,08-OCT-11,07-OCT-11,Ashley,,en,64.229.233.90,gmc46@sympatico.ca,13543474,000000120405442,5,5,able to do the upgrade faster than 6 days from now,4
265407,06-OCT-11,05-OCT-11,Ines,,fr,74.14.188.8,marcdebroin@sympatico.ca,13520876,000000120348647,5,5,Rien en particulier.,5
265408,06-OCT-11,05-OCT-11,Mohamed Nidhal,,fr,184.144.234.231,richard.berube@sympatico.ca,13523622,000000120367553,3,4,aucun,4
265409,06-OCT-11,05-OCT-11,Ahmed,,en,174.94.1.111,in321@bell.net,13518146,000000120357031,2,2,,3
265410,06-OCT-11,05-OCT-11,Amine,,fr,24.201.210.54,rayhd@bell.net,13523450,000000120357979,4,4,,4
265411,06-OCT-11,02-OCT-11,Med ahmed,,fr,70.52.60.159,gdupras56@sympatico.ca,13478874,000000120291765,5,5,rien de plus car les explications étaient précises donc les actions ont été faciles à réaliser ,5
265412,06-OCT-11,05-OCT-11,Srinivasan,,en,67.71.143.112,larryvalihora@sympatico.ca,13520010,000000120347632,5,5,OK,5
265413,06-OCT-11,05-OCT-11,Hourry,,en,65.95.140.249,jonesdssn@sympatico.ca,13519114,000000120350744,,,"We did not phone, you have us confused with another customer who had a complaint. While we are talking to you, we also are not happy with the internet service, we pay for 6meg/sec and get 3/meg. It is 3.1 right now; the service trips out once a day and also has trouble connecting, it often times-out on simple tasks like connecting to your Bell site. We have had a techie here twice and he has made some definite improvements, one comment was that we were ""the slowest connection on the street"", looks like we still are.

DJ",2
265414,06-OCT-11,05-OCT-11,Cecilia,,fr,70.49.69.61,yuvalw@bell.net,13526198,000000120368998,4,4,,5
265415,06-OCT-11,04-OCT-11,Adnen,,fr,65.94.180.58,lyne.choquette@sympatico.ca,13506622,000000120346139,3,1,Vous nous avez envoyé un technicien qui a changé les prises et autres choses défectueuses. L'appel initial a été fait le 4 et le tehcnicien est passé à 18h le 6 octobre tel que promis.,4
265416,06-OCT-11,05-OCT-11,Luis,,en,70.26.120.29,cindy.galbraith@sympatico.ca,13515104,000000120361774,5,5,"The young man that came to the house was WONDERFUL.  The multitude of people that I spoke to over the phone were all IDIOTS.  PLEASE, please, please train the people on the phones better and please hire Canadian!!
",2
265417,06-OCT-11,05-OCT-11,Marlin J.,,en,174.91.173.67,flashdog@bell.net,13516780,000000120362005,3,4,"When I spoke to a bell representative, I said I wanted to speak from a representative from Canada.  The guy I spoke with had a a very deep thick accent and his knowledge of the engish language was not 100% legiable.  I kept repeating the same sentence over and over.  It was like talking to a brick wall.  I spent at least 34 minutes on dead air on hold because the first guy couldn't understand the english I spoke.   He kept repeating the one line over and over and over.  Then the final guy I spoke was nice but he also had problems with the english language.  I repeated the same lines 5 to seven times before it clicked with him.  He also was at a loss for what I needed.  I was very frustrated and angry with bell.  I wasted 4 hours of my time yesterday, when it should have been resolved in no more than 15 minutes.  I gave him the information and the dollar amount I got quoted from Rogers.  I kept repeating the same stuff OVER AND OVER to the representative.  I told him at least 5 times I want to speak to someone that can understand the english language.  He said more than once I AM FROM CANADA but yet he couldn't understand the straight forward english I was saying.  It was like he just wasn't listening to what I was saying.(or couldn't understand what I was saying.)  Also the background was like a family, kids, mother, and other noises, that was very LOUD and at most times I had to ask him to repeat what he had said because I couldn't hear him because of the background noise.  OH, and they were reading from a script, very, very obvious, because everything I said, they would repeat the same exact line, word for word, over and over.  It was VERY, VERY, FRUSTRATING to deal with YOUR BELL REPRESENTATIVE!!!!!!! I have nothing against other people coming into our country to make a better life for themselves and their families, BUT customer service in an english and french country, ESPECIALLY dealing with problems (SO THE CUSTOMER IS ALREADY FRUSTRATED!!!!!, AND THEN HAS TO DEAL WITH A BELL REPRESENTATIVE THAT DOES NOT UNDERSTAND ENGLISH!!!!!!!!!!!!!!!!!!!  That is me is a slap in my face, saying we got your money, so deal with what we give you.  NOT GOOD ENOUGH,  SORRY!!!!!  I was pleased with my price, but I won't be surprised, if my bill increases, because it most always does.",1
265418,06-OCT-11,05-OCT-11,Ahmed,,fr,74.15.137.10,henda@sympatico.ca,13517893,000000120348685,5,5,,5
265419,06-OCT-11,02-OCT-11,Adam,,en,74.12.183.138,kittb@bell.net,13480346,000000120285650,4,4,"Technician was very fast and efficient with installation.
But,was rushed and did not not help with information about our new digital receiver.
In fact we had to phone a Bell representative to set up our subscription package.",4
265420,07-OCT-11,06-OCT-11,Sharon,,en,65.93.91.94,patrickburge87@bell.net,13535762,000000120376345,5,5,,4
265421,07-OCT-11,06-OCT-11,Shobha,,fr,69.159.154.170,rachel.gingras@sympatico.ca,13536252,000000120388954,5,5,,5
265422,07-OCT-11,06-OCT-11,Sofien,,fr,174.95.233.204,isapeladeau@sympatico.ca,13531568,000000120395263,3,3,"Pour régler le problème, il a fallu supprimer un des deux comptes que j'avais dans mon logiciel de courrier. L'employé a cru à tort que tous les courriels du compte supprimé resteraient dans la Boîte de réception. Hors, j'ai perdu les courriels du compte supprimé. Heureusement, j'ai Time Machine avec mon Mac et j'ai pu les récupérer. Il faut archiver les courriels lorsqu'on supprime un compte.",4
265423,07-OCT-11,06-OCT-11,Aqeel,,en,76.70.68.18,n.edwards@sympatico.ca,13535092,000000120396270,3,2,A better understanding and a more serious approach to the problem.,2
265424,07-OCT-11,06-OCT-11,Aqeel,,en,74.13.220.10,mojocoleman@sympatico.ca,13534846,000000120392887,3,4,I could actually understand your representative which is a huge improvement over other times.  He was impatient with me at times which I did not appreciate.,2
265425,07-OCT-11,06-OCT-11,Abir,,fr,67.68.90.114,danielle.fagnant@sympatico.ca,13529152,000000120375482,5,5,non ,4
265426,07-OCT-11,06-OCT-11,Gattu,,en,74.14.151.242,davidjang@sympatico.ca,13529308,000000120389204,5,5,,4
265427,07-OCT-11,06-OCT-11,Souhail,,fr,70.29.245.177,sparleb6@sympatico.ca,13537640,000000120393529,2,1,Votre conseiller ne pouvait pas répondre aux questions engendrés par notre achat du service Fibe7. Il n'avait pas accès aux données de la stratégie de mise en place et donc ne pouvait pas parler du passage de technicien....,
265428,07-OCT-11,06-OCT-11,Ashfaq,,en,174.95.141.115,l_a.burkett@sympatico.ca,13533086,000000120376638,5,5,"absolutely nothing; my technician was very knowledgeable and put up with my ignorance with a lot of patience for which I am very thankful",5
265429,08-OCT-11,07-OCT-11,Madhu,,en,70.29.23.57,donnaoc@sympatico.ca,13542300,000000120412000,4,4,"at times the connection seems distant and hard
to understand the representative.",4
265906,06-OCT-11,05-OCT-11,Edwin,,en,65.93.92.224,hrabi_m@sympatico.ca,13518036,000000120349504,4,4,It was fine!,4
265907,07-OCT-11,04-OCT-11,Grace,,en,174.91.73.199,ron.hudd@sympatico.ca,13509902,000000120322904,5,5,"nothing I can think off, the technican was very helpful",5
265908,07-OCT-11,06-OCT-11,Gloria,,en,76.67.115.109,johnbrunke@sympatico.ca,13532368,000000120387360,5,5,"October 7, 2011

""What is the one thing we could have done better to improve your recent experience?""

Answer: Have a supervisor recognize your employee Gloria XY218 as a valuable asset to your company. She solved a problem that was outstanding for months.

My present feeling mostly that this customer survey is nothing more than a ""feel good"" ruse on the part of Bell. Prove me wrong.

Please confirm in writing or by phone to me before October 21, 2011 that you have followed through with my request.

Thank you
John Brunke
905-355-5236
johnbrunke@sympatico.ca",5
265909,07-OCT-11,06-OCT-11,Dilli,,en,174.88.218.125,avagibbons@sympatico.ca,13527440,000000120390458,1,1,"I could barely hear the rep, he talked too fast, poor english (like marbles in the mouth). My issue was not resolved by the tech. You really need to ensure that the reps speak clear, proper English. This is a huge problem that has been going on for a number of years. It makes Bell service poor.",4
265910,07-OCT-11,06-OCT-11,Salwa,,en,50.100.131.38,len.annette@bell.net,13533274,000000120381572,5,4,,5
265911,07-OCT-11,06-OCT-11,Samuel,,en,174.92.105.56,bbenn@sympatico.ca,13527596,000000120387620,3,3,"I don't like calling bell and having to call each service to get my questions answered they should be able to cross reference in some cases such as billing.  Also, I spent over 1 hr on the phone being put on hold several times.  Each time I call bell I am put on hold for 10-20 mins.  Terrible customer service.
I would also like to speak to someone in Canada. The language barrier is terrible.  Please speak fluent English and most times I am spoken over top of.
Bell is getting as bad as Rogers and this is why I left them.  Take some lessons from Shaw Direct, now that is customer service. The representative  is in Canada and speaks proper English.     ",2
265912,07-OCT-11,06-OCT-11,Wissem,,fr,184.144.172.115,guy22@sympatico.ca,13531152,000000120389108,5,5,,4
265913,07-OCT-11,06-OCT-11,Rebecca,,en,70.29.2.200,hmoyer@sympatico.ca,13531378,000000120388291,3,2,"I wear hearing aids and often have trouble understanding what is said, if people talk too fast.
This was evident in this conversation.
I tried the chat line, but they refered me back to the same number that I originally called ",4
265914,07-OCT-11,06-OCT-11,Stephen,,en,184.146.159.159,daniel.robson@sympatico.ca,13529134,000000120390637,2,2,Make my outlook express work. Secondly now that the changes the technician made remotely have been put in place my second computer will no longer receive e-mail and indicates that my address and password are incorrect although they work fine Obviously ..... on this computer,2
265915,07-OCT-11,06-OCT-11,Jhon,,en,69.159.3.48,dorothy.hunt@sympatico.ca,13529766,000000120388388,1,1,I once had almost 6 Mbs download speed but now have only have 2 to 3 Mbs at best.Didn't talk to anyone who was knowledgeable about the problem.I only live 1 km from the CO.,1
265916,07-OCT-11,05-OCT-11,Zoubeir,,en,70.49.63.213,mwjordan@sympatico.ca,13522064,000000120362599,4,4,"Nothing more than was done.  I received an e-mail scam threathening to cancel my sympatico account.  I called Bell internet and after verification of my account, they re-assured me that my account was in perfect order and not to reply to this e-mail.",5
265917,07-OCT-11,05-OCT-11,Luis,,en,70.54.142.33,mainjm@sympatico.ca,13520742,000000120354420,5,5,Nothing,5
265918,07-OCT-11,06-OCT-11,Seshidhar,,en,70.26.70.206,l.a.goegan@sympatico.ca,13533064,000000120378773,5,5,Reception quality on phone was a bit to be desired...sort of muffled but coherent,5
265919,07-OCT-11,06-OCT-11,Salvador,,en,74.14.5.149,jm.laansoo@sympatico.ca,13532192,000000120376322,5,4,,5
265920,07-OCT-11,06-OCT-11,Adarsh,,en,70.24.111.49,pyr@sympatico.ca,13536156,000000120390452,1,1,"Hire people who actually know what they are talking about, and teach them not to lie to customers. The customer service rep told me that the modem I was referring to was not one that Bell provided, and not only is is listed on your web site. My neighbor has one.",1
265921,07-OCT-11,06-OCT-11,Patrick,,fr,76.68.196.200,denisbriand@sympatico.ca,13529422,000000120382490,4,4,,5
265922,07-OCT-11,05-OCT-11,Andrea,,en,74.14.29.45,birdtyme@sympatico.ca,13514288,000000120359245,1,3,I was on the phone for 1.5 hours to resolve the problem --- while I was supposed to be working.  It ended up that I was to unplug the modem and wait for a bit.  Next day the same problem happened when I had been working online for 4 hours.  I did not call Bell -- I unplugged modem again and it was fine.  I am extremely unhappy about my Internet performance -- I am a teleworker and use it to connect to my employer's computer system.  I cannot afford to have this unreliable service!  ,1
265923,07-OCT-11,06-OCT-11,Jose,,en,69.157.20.156,colleen.stoqua@sympatico.ca,13528852,000000120390520,3,2,"The gentlemen I spoke with were very polite and informed but it was very, very difficult to understand them as they had an accent - I had to continue to ask them to repeat what they were saying.",3
265924,07-OCT-11,06-OCT-11,Vikram,,en,174.94.12.230,fpstrading@sympatico.ca,13530498,000000120396767,1,1,"Vikram promised to call me back in 1-1/2 hours when I said there would be more time available to work with him. This was his suggestion, which i thought was a good one. HE NEVER DID PHONE ME BACK!",
265925,07-OCT-11,06-OCT-11,Robert,,en,70.28.54.88,platinum.cars@sympatico.ca,13536048,000000120384849,1,1,no more than 6mb of speed in my area king rd and yonge st,
265926,07-OCT-11,06-OCT-11,Mehdi,,fr,76.69.230.38,danny.rousseau@sympatico.ca,13529170,000000120387948,5,5,"2 choses:
1-Ne pas achaler les gens avec des sondages a chaque fois qu'ils utilisent le service a la clientele.
2-(En rapport avec la question no.4)Ne pas s'attendre a ce que les gens choisissent ou recommandent Bell sur simplement la base du service a la clientele. Dans le contexte competitif actuel, les gens veulent le service le moins cher et le plus fiable possible, point final. Le reste, ce n'est que du ""Gravy""!",2
265927,07-OCT-11,06-OCT-11,Marc,,en,65.95.108.166,s.blain@sympatico.ca,13536940,000000120395774,5,5,,5
265928,07-OCT-11,06-OCT-11,Jose,,en,206.172.223.156,riverside1415@sympatico.ca,13536572,000000120387602,4,5,,3
265929,07-OCT-11,06-OCT-11,Samuel,,en,72.45.126.165,norman41@sympatico.ca,13535454,000000120395592,5,5,,5
265930,07-OCT-11,05-OCT-11,Edgardo,,en,70.53.101.128,ensavage@bell.net,13516488,000000120365275,4,3,,5
265931,07-OCT-11,06-OCT-11,Noureddine,,fr,67.68.116.104,lyndajeffrey@sympatico.ca,13533726,000000120394581,1,1,"Me reconnecter avec mon Bell Sympatico après une heure de connexions et de reconnections de fils et de modem etc.  Finalement, il m'a dit que c'était mon pilote qui était défectueux.  Alors, à bout de patience, j'ai réussis à me reconnecter toute seule.  ",
264389,05-OCT-11,04-OCT-11,Carl,,en,65.92.47.234,goldie125@bell.net,13503336,000000120334677,1,1,Honest and upfront with your terms and conditions.  Not changing T&C's by informing the customer that my contract is being restarted. Unauthorized credit card billings. I will never use Bell Canada as long as I live.....GOODBYE,1
264390,05-OCT-11,04-OCT-11,Marouen,,fr,76.67.200.208,lisecossette@sympatico.ca,13506306,000000120346521,5,4,Le service est definitivement amelioré dans les derniere années.  Le service assistance par le tecnicien sur notre computer est fantastique.  Merci   Lise Cossette ,4
264391,05-OCT-11,04-OCT-11,Rahma,,fr,70.48.16.244,pierre_063@sympatico.ca,13509058,000000120337733,5,5,rien de plus,5
264392,05-OCT-11,04-OCT-11,Grace,,en,174.93.68.90,earl.spring1@sympatico.ca,13502170,000000120336439,3,2,Found an answer to my problem,4
264393,05-OCT-11,04-OCT-11,Suresh,,en,65.191.152.41,roger270@sympatico.ca,13509850,000000120339931,5,5,no,5
264394,05-OCT-11,04-OCT-11,Mohamoud,,en,70.50.155.59,mymailaps@bell.net,13508068,000000120339765,2,1,,4
264395,05-OCT-11,04-OCT-11,Mauricio,,en,70.31.56.224,omalley1@sympatico.ca,13508530,000000120327073,5,5,"Really, nothing.  Perhaps, you could have asked me to check my second computer to see if it was working.  As it turned out, I asked you to wait until I checked it, and found it wasn't working.",5
264396,05-OCT-11,04-OCT-11,David,,en,74.12.147.155,gordonca@sympatico.ca,13503354,000000120338590,5,5,it was great to get someone on line that really cared about us.,5
264397,05-OCT-11,04-OCT-11,Travis,,en,74.14.44.54,waltere@sympatico.ca,13512122,000000120332605,3,4,N/A,4
264398,05-OCT-11,04-OCT-11,Ajay,,en,76.68.47.251,ansleyd@sympatico.ca,13499428,000000120328323,5,5,,4
264399,05-OCT-11,04-OCT-11,Margaret,,en,76.65.141.67,julianire@bell.net,13505254,000000120328239,5,5,,5
264400,05-OCT-11,04-OCT-11,Kyle,,en,184.146.139.241,murphy_952@sympatico.ca,13508024,000000120335734,1,1,I had received a Bell Hoax Email. I was simply told to disregard it. This email was asking me to sign in and give payment details. I offered to forward the email for investigation and was told to bring it to a Bell store. How are Bell notifying their customers of such hoax emails? Or are you notifying them at all ? You don't appear to be protecting your customers from email fraud. This is not proactive Customer Service. ,1
264401,05-OCT-11,04-OCT-11,Alejandro,,en,208.124.198.202,dwayne.dewit@sympatico.ca,13502134,000000120346558,3,3,"Additional problems arose after initial fix on internet connection. rep was very helpful fixing initial connection issues, but new issues arose where I could not connect after initial fix. Instead of calling customer service again, wne out to find a store with a wifi hotspot to conduct buisiness that needed to be finished.",3
264402,05-OCT-11,04-OCT-11,Wynbert,,en,70.31.53.211,pkinsey@sympatico.ca,13509106,000000120337811,5,5,Was a quick and easy fix to my Bell Mail.  ,5
264403,05-OCT-11,04-OCT-11,Kumar,,en,70.31.72.169,hazel.k@sympatico.ca,13503606,000000120326761,4,4,I found the accent very hard to understand. Anyone with a hearing disability must have a terrible time with the accent. ,5
264404,05-OCT-11,04-OCT-11,Bry,,en,216.209.36.59,randk.mast@sympatico.ca,13509394,000000120328467,4,4,,5
264405,05-OCT-11,04-OCT-11,Kmar,,fr,70.49.69.41,rgcohen@sympatico.ca,13509578,000000120325565,4,4,Votre representant n'etait pas en mesure de resoudre un probleme de Password du site Hotmail. Il dit qu'on ne l'a pas formé pour cela .Il m'a donné le No de tel.pour m'adresser directement a Windows-Hotmail.,4
264406,05-OCT-11,04-OCT-11,Karen,,en,174.95.218.181,chezmaggay@bell.net,13500810,000000120331561,5,5,,5
264407,05-OCT-11,04-OCT-11,Francis,,en,70.49.173.167,theneals@sympatico.ca,13511510,000000120329593,5,3,"You could ensure that the service that was offered was actually set up on the equipment (i.e. web access on my cell is not yet activated, although I am sure I am already paying for it!!!!)",3
264408,05-OCT-11,01-OCT-11,Liza,,en,74.14.156.53,willkennedy@bell.net,13476056,000000120279374,4,4,how to keep from loosing my password ?,4
264409,05-OCT-11,03-OCT-11,Prince,,fr,69.157.139.250,danros@sympatico.ca,13487352,000000120299014,3,4,,4
264410,05-OCT-11,03-OCT-11,Asir raja,,en,174.89.41.118,betdavis@sympatico.ca,13485824,000000120302264,3,3,"It is difficult to speak to a computer.
In general the problem is that my computer was being phished.  It seems  to be resolved now.
Your staff reasured me that I only needed to change my password -- not my e-mail address.  The first try did not work so I had to change my password a second time. Your staff otherwise are very friendly and helpful.
This sympatico account in under Betty Davis but you will also notice that there are several e-mail addresses on her account. Mine is zoeben@sympatico.ca -- the phishing problem started 6 months ago.  It seemed as if the problems was gone but lately we have been troubled with a blue screen showing a problem.  Dell has dealt with that issue but for some reason the phishing stared again.  It may have been dormant and restarted with Dell testing of the software and hardware.  
I tried going on your chat line but it didn't work for me. I use the computer to email and word processing.  I'm not comfortable with how difficult it is to speak to a person for help.
Bernadette Daigle (416) 491-8820",4
264411,05-OCT-11,04-OCT-11,Omer Ahmed,,fr,65.94.12.65,jean-guy.gauthier2@sympatico.ca,13504472,000000120342355,5,5,,5
264412,05-OCT-11,04-OCT-11,Catherine,,en,174.88.89.96,p.vanegmond@bell.net,13508604,000000120343849,4,4,,5
264413,05-OCT-11,30-SEP-11,Ahmed,,en,70.49.238.251,apoirier@bell.net,13453786,000000120250104,5,5,none thank you,5
264414,05-OCT-11,04-OCT-11,Gayathri,,en,174.95.252.247,trebles@sympatico.ca,13511786,000000120322924,1,1,I was having a problem downloading pictures from my Bell email account.  Your rep told me that my Internet Browser 9 was corrupt and to get Microsoft to remove it and reinstall Browser 8.  This information was completely wrong.  It was Silverlight that was interferring with your program.,3
264415,05-OCT-11,04-OCT-11,Rahman,,en,76.71.88.50,niedzielski@sympatico.ca,13508338,000000120327397,5,5,,5
264416,05-OCT-11,04-OCT-11,Tyler,,en,174.89.103.42,syd.barton@sympatico.ca,13511212,000000120340085,5,5,"Nothing, really - he was very helpful, pleasant, polite, well-spoken - top marks",5
264417,05-OCT-11,30-SEP-11,Nix,,en,69.156.96.74,mriggs@sympatico.ca,13461858,000000120249920,3,3,On both calls I had requested a confirmation email confirming that the return package had been received at the Gateway Commercial Returns and I am still waiting for an email - in fact I had enclosed a letter to the returns office explaing the return and requesting a confirmation from them -to say the least the service has been very poor - I have not answered item 4 - Robert W Riggs,
264418,05-OCT-11,04-OCT-11,Heni,,fr,184.148.242.83,oliviernadeau@bell.net,13508520,000000120333662,5,5,Rien a suggérer pour le moment.,4
264419,05-OCT-11,04-OCT-11,George,,en,174.88.120.155,jevanneste@bell.net,13504651,000000120336063,5,5,Nothing else - all needs were efficiently and effectively met.,5
264929,09-OCT-11,08-OCT-11,Jose,,en,65.95.131.86,dfrazer26@sympatico.ca,13553536,000000120427230,2,1, I think that at times he was rude when I didn't hear him properly and I could hear the sighing and increase in his voice instead of re phrasing the lettering of Ipconfig etc. He went straight into that instead of checking to see if my network card had an x on it. after researching the problem myself I found that was what the problem was and it was a quick fix..Not something I needed to take to a shop as what was recommended. I've had a lot better help in the past with previous issues when the agent asked more probing questions..,3
264930,09-OCT-11,07-OCT-11,Roshan,,en,70.24.111.150,p_flanagan@sympatico.ca,13548092,000000120408996,5,5,,4
264931,09-OCT-11,03-OCT-11,Simon,,fr,65.95.13.60,c.pomer@sympatico.ca,13486302,000000120310043,5,5,rien de plus,5
264932,09-OCT-11,07-OCT-11,Douglas,,en,76.71.33.106,nzughaiyer@sympatico.ca,13547976,000000120408138,5,5,,5
264933,09-OCT-11,08-OCT-11,William,,en,184.144.185.56,Ronald_Bartley@sympatico.ca,13551734,000000120424944,5,5,nothing.William was very helpful and friendly.,4
264934,09-OCT-11,02-OCT-11,Sajid,,en,74.15.148.211,p.frechette@sympatico.ca,13482064,000000120281306,5,4,,4
264935,09-OCT-11,07-OCT-11,Karen,,en,174.91.124.245,pmetil@bell.net,13548517,000000120405757,5,5,"Nothing !!!

Karen (from El Salvador) did a FANTASTIC job, in helping me delete a previous e-mail: address, and created a new e-mail: address.
I could not have been more deleted.
Karen was a very helpfull & wonderful human being.
Thank You Karen
Cheers
Peter 
Toronto, Ontario. Canada.",5
264936,09-OCT-11,08-OCT-11,Philip,,en,74.14.15.10,john.arthurs@sympatico.ca,13555240,000000120424921,5,5,,5
264937,09-OCT-11,08-OCT-11,Sihem,,en,70.48.170.204,gertrudelanglois@sympatico.ca,13554298,000000120423316,5,5,n/a,5
264938,09-OCT-11,16-SEP-11,Lotfi,,fr,184.145.214.20,rebou25@sympatico.ca,13285274,000000119930409,1,1,"Essayer de trouver le pourquoi de l'augmentation incroyable de l'utilisation d,internet,dans un très courte periode de temps au lieu de laisser planer un doute sur la véracité de la déclaration du client.Ceci crée immédiatement un climat de méfiance et de frustration entre l'usager et le représentant du fournisseur.Cet aspect de l'entretien pousse parfois le client a rechercher une autre source de produit. ",2
264939,09-OCT-11,01-OCT-11,Ajay,,en,174.95.151.152,harpreetdhatt@sympatico.ca,13470208,000000120275460,4,5,NO COMMENT,5
264940,09-OCT-11,07-OCT-11,Robert,,en,64.231.250.232,cherylj@bell.net,13541174,000000120409412,4,4,All my needs were met by Robert who was very helpful during my call.,4
264941,09-OCT-11,07-OCT-11,David,,en,69.158.13.117,ankopow@sympatico.ca,13539976,000000120408274,5,5,,5
264942,09-OCT-11,05-OCT-11,Mejid,,en,70.30.250.52,bnardella@sympatico.ca,13514326,000000120367441,4,4,,3
264943,09-OCT-11,08-OCT-11,Jessica,,en,64.231.98.8,r.pushka@sympatico.ca,13557636,000000120433650,4,4,,5
264944,09-OCT-11,07-OCT-11,David,,en,64.231.137.31,barbara.dennis@sympatico.ca,13540246,000000120399871,5,5,"Nothing,as he was able to fix my problem.  He was very helpful in answering any questions that I had.",5
264945,09-OCT-11,08-OCT-11,Jason,,fr,76.67.172.54,sophie.sigouin@sympatico.ca,13558586,000000120423171,5,5,La récente expérience a été positive. Elle le sera d'avantage si l'entente est respecté lors de mes prochains comptes. Je demeure méfiante étant donné les coûts de mes services antérieurs. Je suis bien contente qu'il y ai enfin un service loyauté.,3
264946,09-OCT-11,07-OCT-11,Shawn,,en,70.26.59.25,mariapaul@sympatico.ca,13546564,000000120412302,4,4,At this time nothing else,5
264947,09-OCT-11,07-OCT-11,Roshan,,en,69.158.27.234,s.tory@sympatico.ca,13549402,000000120417903,2,1,"My problem was that I had a new modem installed since mine died.  As a result, my wireless printer no longer worked.  When I called, I said what my problem was.  I got the standard reply  ""Yes, Suzanne, I can help you with that problem"".  We then re-set the modem, changed the key, at which point I was told ""I'm sorry, I""m not qualified to deal with printer issues"". That is a completely legitimate answer, and should have been given right at the beginning, rather than the answer out of the training manual -- Yes, I can.  There really was no need to change anything with the newly installed modem.
I will, however, still recommend Bell because of the assistance I got (after MUCH persistence) from the supervisor when my modem broke and she got me a new one.  I very much appreciated her help, but I wish I did not have to push so hard.  I wish I could have paid for an expedited service.",4
264948,09-OCT-11,08-OCT-11,Sudheer,,en,70.26.162.30,aeronaut@sympatico.ca,13551868,000000120434469,5,4,Nothing,5
264949,09-OCT-11,08-OCT-11,Rym,,fr,64.229.51.233,yvonne-pierre@bell.net,13559496,000000120424317,5,1,je recoie encore des mesage de msn par mes amins me c'est pas eu ,4
264950,09-OCT-11,06-OCT-11,Marco,,fr,67.68.106.103,lisedr@sympatico.ca,13533454,000000120390199,4,5,"Lors de la vente de l'appareil téléphonique, on aurait dû nous informer que l'internet était incorporer à l'achat.",4
264951,09-OCT-11,07-OCT-11,Nesrine,,fr,70.51.32.241,hdn@sympatico.ca,13543786,000000120415389,5,4,,
264952,09-OCT-11,08-OCT-11,Shawn,,fr,67.68.225.100,marietremb@sympatico.ca,13556308,000000120436189,5,5,"Il est a souhaiter que vous ayez d'autres conseillés compétants comme Shawn. Il est très très compétant et en peu de temps il a résolu mon problème, ce qui n'a pas toujours étéla cas avec 
d'autres conseillés.",5
264953,09-OCT-11,07-OCT-11,Kranthi,,en,64.229.238.69,dan.yong@sympatico.ca,13541680,000000120403658,2,1,,1
264954,09-OCT-11,05-OCT-11,Chantal,,en,69.156.162.43,leaschect@bell.net,13520068,000000120361217,4,4,given more credit for the overuse,3
264955,09-OCT-11,01-OCT-11,Richard,,en,74.14.104.240,a.zuccolo@bell.net,13466706,000000120267467,1,1,you guys are crooks!!! i called in aug to cancel my home phone but was talked into keeping it for what would be about $5 per month.... yet i just received my bill and i was charged what i was charged a year ago when i had long distance and calling features..... how the fuck is that a savings?????? ,1
264956,09-OCT-11,04-OCT-11,Wissem,,fr,174.91.204.17,alain_39@sympatico.ca,13499006,000000120342935,1,4,PARLER TOUJOUR A LA MEME PERSONNE POUR RESOUDRE LES PROBLEMES,3
264957,09-OCT-11,08-OCT-11,Alfredo,,en,70.26.24.238,alexgrieb@sympatico.ca,13551958,000000120433639,5,5,Nothing,5
264958,06-OCT-11,04-OCT-11,Celina,,en,70.50.185.56,robsellar@sympatico.ca,13509814,000000120344022,5,5,nothing,5
264959,06-OCT-11,05-OCT-11,Rajni,,en,74.14.149.142,wehsmall@bell.net,13525908,000000120369754,4,4,Have them not speak so fast,4
264960,06-OCT-11,02-OCT-11,Adarsh,,en,69.157.180.223,r.brownstein@sympatico.ca,13482454,000000120287497,5,5,,5
264961,06-OCT-11,05-OCT-11,Salvador,,en,70.54.28.72,pamandbobrothwell@bell.net,13522694,000000120351177,5,4,,4
264962,06-OCT-11,05-OCT-11,Jacqueline,,en,174.91.120.145,braveltyw@sympatico.ca,13514446,000000120349788,5,5,,5
265430,09-OCT-11,07-OCT-11,Silvia,,en,70.48.218.125,ahansen@sympatico.ca,13539526,000000120411181,1,1,"better level of politeness...lack of attention to my problem. Reset my internet online and now can't run printer through wifi with new wep and wpa.is a mess.
Not satisfied at all.",1
265431,09-OCT-11,08-OCT-11,Nagender,,en,70.30.56.165,famcavaco@sympatico.ca,13554008,000000120423168,5,5,,5
265432,10-OCT-11,09-OCT-11,Elsy,,en,65.92.188.114,h.walsh@sympatico.ca,13561486,000000120443076,5,5,,5
265433,10-OCT-11,06-OCT-11,P Senthil,,en,69.157.46.112,ajaffee@sympatico.ca,13526810,000000120374673,1,1,"Stop outsourcing your tech support and repair (and almost everything else) to India!!  These so-called ""reps"" know nothing, especially about local problems with your network in Toronto.",1
265434,10-OCT-11,05-OCT-11,Arun,,en,64.231.49.32,debbiesforbes@sympatico.ca,13515710,000000120370256,5,5,,5
265435,10-OCT-11,07-OCT-11,Mario,,fr,69.156.74.200,louise185@sympatico.ca,13546136,000000120408875,5,5,"Ce Monsieur Mario mérite que L'on suive son exemple.  Il fut d'une patience et d'un dévouement sans limite.  Avec Bell depuis ce nombre d'années, c'est la 1ìere fois que quelqu'un se donne vraiment la peine de trouver les solutions et de voir avec moi ce qui n'allait pas sur l'ordi. Je crois que vous auriez avantage à donner du service comme Mario l'a fait, vous perdriez moins de clients.  Tout le monde a à gagner de recevoir une réponse par lui.  Voilà.
Bravo et Félicitations à Mario.",4
265436,10-OCT-11,08-OCT-11,Sudheer,,en,70.30.1.107,leslier.irvine@sympatico.ca,13555846,000000120432321,5,4,The person that help me out at bell was very was just great. Bell has help us out a lot and they are so willing to take the time with you. Can't not do without you.,5
265437,10-OCT-11,03-OCT-11,Omar,,en,15.203.233.77,raine.wannitt@sympatico.ca,13495096,000000120320506,5,5,Can't think of anything.,5
265438,10-OCT-11,08-OCT-11,Sukumar,,en,70.54.14.30,rskarecky@sympatico.ca,13558126,000000120427204,2,3,"replacement cable was to be shipped in three business days, when it was Saturday an a long weekend, which woulsd work out to almost a week? Speed up service.",4
265439,10-OCT-11,08-OCT-11,Ricardo,,en,70.54.14.30,rskarecky@sympatico.ca,13558128,000000120434683,4,4,,4
265440,10-OCT-11,02-AUG-11,Marvin,,en,99.249.18.109,epdickey@bell.net,12777245,000000118905024,4,4,,3
265441,10-OCT-11,03-OCT-11,Sam,,en,70.50.115.246,kd.kloss@sympatico.ca,13491438,000000120319372,4,4,Explained why the neighbourhood area network was out twice in about 1 weeks time.,4
265442,10-OCT-11,09-OCT-11,Punit,,en,174.93.87.167,james.bowles@sympatico.ca,13561792,000000120440354,5,5,,5
265443,10-OCT-11,09-OCT-11,Radhia,,fr,69.159.157.207,ibaribeault@sympatico.ca,13561638,000000120440488,1,2,la préposé ne comprenait pas ma demande,5
265444,10-OCT-11,28-SEP-11,Asha,,en,70.26.64.254,claudywally@bell.net,13427730,000000120210200,4,4,"It would be best if technical issues regarding internet connection can be taken care of 7 days a week. 
",4
265445,10-OCT-11,09-OCT-11,Jaime,,en,184.146.108.249,scoleshi@sympatico.ca,13564112,000000120442112,5,5,I had no problem resolving the internet issue. The problems are with the phone ! ! ! ! !,2
265446,10-OCT-11,07-OCT-11,Aprajit,,en,70.49.217.101,r.bleskie@sympatico.ca,13548656,000000120412700,4,2,"It was very difficult to hear the representative. 
We also got cut off and resulted in me starting all over with a different representative and in the ned confused over some issues",4
265447,10-OCT-11,08-OCT-11,Emely,,en,174.95.138.209,jennyvanderberg@sympatico.ca,13555054,000000120429568,4,4,,3
265448,10-OCT-11,04-OCT-11,Ralph,,fr,70.29.154.78,cmilott@sympatico.ca,13501110,000000120335003,5,4,,5
265449,10-OCT-11,09-OCT-11,Anis,,fr,184.144.171.155,jacques.fortier@sympatico.ca,13561778,000000120440179,4,4,,4
265450,10-OCT-11,24-SEP-11,Orlando,,en,74.15.32.242,pljewell@sympatico.ca,13386014,000000120119064,4,4,not very much,4
265451,10-OCT-11,09-OCT-11,Elizabeth,,en,64.231.7.100,gtzemenakis@sympatico.ca,13561448,000000120437527,5,5,,4
265452,10-OCT-11,07-OCT-11,Wael,,fr,174.93.208.231,fruelland@sympatico.ca,13543144,000000120406249,5,4,,5
265453,10-OCT-11,09-OCT-11,Liza,,en,70.53.225.186,joernst@sympatico.ca,13562016,000000120444550,5,4,,5
265454,10-OCT-11,03-OCT-11,Brenda,,en,174.89.103.5,wiktorm@sympatico.ca,13498056,000000120318530,2,2,Fixed the slow internet,1
265455,10-OCT-11,07-OCT-11,Ibrahim,,fr,184.145.157.254,maurice.gagnon@sympatico.ca,13546746,000000120418700,5,4,,5
265456,10-OCT-11,30-SEP-11,Marc-Olivier,,fr,70.29.190.124,michel87@sympatico.ca,13461488,000000120256824,4,4,"Vous ne devriez pas vous préoccuper de vos conseillers en général, ils s'occupent bien des clients . Mais vous devriez revoir sérieusement  votre système au complet, pour une compagnie de communication, ça fait vraiment pitié. Je suis abonné à Bell depuis environ 30 ans et je pense que la technologie, c'est beaucoup trop pour vous et j'en passe.Bientôt ça va être du passé.Regardez mon dossier seulement pour une journée,il faut être fou pour rester avec Bell.",1
265457,10-OCT-11,09-OCT-11,Karla,,en,74.15.21.112,jmires@sympatico.ca,13561966,000000120441667,5,5,Nothing - Andres was pleasant and extremely helpful.,5
265458,10-OCT-11,08-OCT-11,Johanna,,en,70.49.15.102,smoreth@sympatico.ca,13558542,000000120426191,5,5,,5
265459,10-OCT-11,09-OCT-11,Sayeeduddin,,en,76.71.79.72,rena313@bell.net,13563736,000000120438748,3,1,"Your service rep clearly was not located in Canada.  Advising me that perhaps what I wanted to view online I could view on another website (I am wanting to view a documentary on CBC).

It is not a matter of how good the agent is (he did his best given he is not even located in Canada).  Not really knowing the country is not exactly a plus.  He tried to solve the problem by upgrading my connection.  It's most unlikely that it's my connection.  I ended up paying for it on itunes and downloaded it in no time.
That is not to say that I want to buy every single documentary I want to watch.  So I still have the same problem.",
265460,10-OCT-11,08-OCT-11,Saliou,,fr,67.68.200.231,gilbert.ruel@sympatico.ca,13554318,000000120430202,,4,"J'ai du être transféré plusieurs fois et malgré ma demande pour un agent francophone, j'ai du exiger en anglais un agent francophone. L'agent final a bien fait son travail. L'expérience a été pénible comme à chaque fois. ",1
265461,10-OCT-11,09-OCT-11,Kevin,,en,76.70.102.6,spember@sympatico.ca,13564306,000000120444387,4,4,,4
265462,10-OCT-11,07-SEP-11,Ericka,,en,70.31.36.212,jcproductions@bell.net,13166728,000000119727884,1,2,Much Better Service!!,2
265463,10-OCT-11,03-OCT-11,P Senthil,,en,174.89.28.132,david.derksen@sympatico.ca,13487434,000000120307306,4,4,nothing comes to mind,5
265464,10-OCT-11,03-OCT-11,Henia,,fr,76.69.181.31,robertbelanger@sympatico.ca,13495594,000000120307369,5,5,Ne sait pas,5
265465,10-OCT-11,06-OCT-11,Kishore,,en,184.146.67.161,ram_s@bell.net,13536290,000000120395572,2,2,"No proper answer or solution given for the problem; the status quo will continue",2
265466,06-OCT-11,04-OCT-11,Darwin,,en,64.231.221.107,aminika@bell.net,13499246,000000120324921,3,2,experienced technical suporter ,3
265932,09-OCT-11,08-OCT-11,Kota,,en,70.54.152.150,nsegalowitz@sympatico.ca,13557172,000000120427385,4,3,"My interaction with Kota was excellent. I am disappointed with Bell, however. When my wife and I send emails from home (Macs - Apple MAIL), the messages arrive at the destination with the same ""From:"" designation - nsegalalowitz@concordia.ca. It used to arrive with our individual university designations; our students could know the correct source and automatic replies went to our separate university account. Now it is a mess. Apparently Bell made changes in early September that are responsible for this. I reported this problem 2 weeks ago and was promised a reply within 24-48 hours. There has been no reply. I called again yesterday and got Kota. Kota was much more helpful. He tried to set up a separate sympatico account with my wife's name (Elizabeth Gatbonton) as a workaround solution. However, the systems were not working and he could not do it. He is calling me on Monday to try again. Overall, while I was very happy with Kota, I am very disappointed with Bell. If the mail problem is not fixed soon I will definitely have to find another service. ",3
265933,09-OCT-11,08-OCT-11,Luis,,en,184.147.224.21,moira.grant@sympatico.ca,13556802,000000120425809,4,4,I was calling about a recent change to my internet service that had caused some issues with billing and with my online access to accounts. Luis and a technical specialist resolved the issue satisfactorily but it took a long time (more than an hour) but it all would not have been necessary if my original request in August to have my accounts consolidated had been carried out.,4
265934,09-OCT-11,08-OCT-11,David,,en,64.231.84.62,fjg6@bell.net,13554058,000000120431666,5,5,,5
265935,09-OCT-11,08-OCT-11,Haythem,,fr,65.94.177.66,normpier2@bell.net,13557150,000000120432298,4,4,"La premiere personne a qui je me suis adressé,n'écoutait pas se que je lui disais, mais elle voulait résoudre mon problème quand même. J'ai recommuniqué une deuxième fois avec votre service.la personne à qui j'ai parlé, a pris le temps d'écouter et mon problême a été resoulu en moin de 10 minute. Si tous vos répondants prenaient le temps d'écouter, ils trouveraient les façons de donner satisfaction aux clients.",3
265936,09-OCT-11,08-OCT-11,Yosimar,,en,67.68.41.194,mary.eadie@sympatico.ca,13556404,000000120425681,1,1,"technical support staff should speak better English, and have better technical skills",1
265937,09-OCT-11,08-OCT-11,Aivi,,en,174.95.62.183,s.nwilliams@sympatico.ca,13558180,000000120433175,5,5,None,5
265938,09-OCT-11,08-OCT-11,Nicole,,en,67.71.92.152,wolfgang_krannich@sympatico.ca,13559382,000000120425161,5,5,Lower wait time. One service to serve all issues.,5
265939,09-OCT-11,07-OCT-11,Stephanie,,en,184.147.182.96,l___sudds@sympatico.ca,13545622,000000120398471,5,5,,5
265940,09-OCT-11,08-OCT-11,Med Nabil,,fr,184.144.136.154,louis-pilote@sympatico.ca,13556040,000000120435795,4,2,Ne sais pas,5
265941,09-OCT-11,06-OCT-11,Vijay,,en,76.71.55.125,coleman70@sympatico.ca,13528840,000000120375245,3,2,Trying to solve the error problem with the p0phy server.  Always coming up error.,3
265942,09-OCT-11,06-OCT-11,Mohamed,,en,76.64.118.136,edwardmcdowell@sympatico.ca,13529970,000000120394984,5,5,Give original contact the ability to refresh a circuit connection without having to transfer call to second line support,4
265943,09-OCT-11,04-OCT-11,David,,en,184.146.168.13,suzanne.storgato@bell.net,13511172,000000120322497,3,4,Just make sure that my services get bundled.  I have done this before and it has not happened.  ,3
265944,09-OCT-11,08-OCT-11,Slah,,fr,69.156.217.22,carmen.lavigne@bell.net,13552808,000000120424932,5,5,,5
265945,09-OCT-11,07-OCT-11,Emely,,en,65.95.249.194,catherineandrod@sympatico.ca,13541014,000000120415309,5,4,"Nothing. Your representative was very helpful, professional and extremely patient.",5
265946,09-OCT-11,08-OCT-11,Khan,,en,65.94.201.30,michael.sallows@sympatico.ca,13556608,000000120430190,5,5,nothing,5
265947,09-OCT-11,07-OCT-11,Leslie,,en,174.91.115.165,jan.willis@bell.net,13544328,000000120403850,3,4,Bring the Call Centre jobs back to Canada.,4
265948,09-OCT-11,08-OCT-11,Henry,,en,70.29.66.66,joe.saponara@sympatico.ca,13555202,000000120427608,5,5,,5
265949,09-OCT-11,08-OCT-11,Carmen,,en,70.31.236.46,donald.allast@sympatico.ca,13553646,000000120428975,5,5,,5
265950,09-OCT-11,29-SEP-11,Borhen,,fr,70.30.242.135,mjlsenez@bell.net,13448155,000000120227453,4,5,je n'ai pas la moindre idée,4
265951,09-OCT-11,07-OCT-11,Therese,,en,65.92.110.251,akabouch@bell.net,13539586,000000120416117,5,5,"your services should have more data usage per month, at least comparable to Rogers.",4
265952,09-OCT-11,04-OCT-11,Celina,,en,69.159.72.2,tedwilliams@bell.net,13511410,000000120342840,5,4,,5
265953,09-OCT-11,08-OCT-11,Wajdi,,fr,184.144.189.37,bissong10@bell.net,13552532,000000120435778,4,4,,4
265954,09-OCT-11,07-OCT-11,Sudhakar,,en,70.27.204.99,wallace.d@sympatico.ca,13551123,000000120406216,2,1,*Repair the Junk filter. I still can't Unblock Unwanted Junk mail that isn't Junk like this email. Microsoft has detected this as suspicious to our SmartScreen filters and will delete after 10 days. W.J.Dreja,2
265955,09-OCT-11,03-OCT-11,Nabil,,fr,184.145.173.11,michel.poissant@sympatico.ca,13493378,000000120320548,5,5,,5
265956,09-OCT-11,08-OCT-11,Maria,,en,174.89.173.155,jcooke3@sympatico.ca,13554976,000000120431865,1,1,"improve knowledge of connecting DSL modem to a router, and improve ability to communicate technical information over the phone.  ",2
265957,09-OCT-11,07-OCT-11,Hal,,en,70.51.205.189,rsskwong@sympatico.ca,13549290,000000120420540,5,5,,4
265958,09-OCT-11,08-OCT-11,Saifeddine,,fr,76.71.198.191,nathalie460@sympatico.ca,13557028,000000120428904,5,5,,5
265959,09-OCT-11,06-OCT-11,Mike,,en,174.95.143.205,iprice@sympatico.ca,13531536,000000120388402,5,4,"I called to inquire about a call from Bell the previous day, which turned out to have been completely messed  up by that representative.  Fortunately, Mike was able to correct everything, and make it finally get it to make sense to me. ",4
265960,09-OCT-11,08-OCT-11,Jose,,en,65.92.204.39,mgla@sympatico.ca,13556592,000000120424779,5,1,The technician did all he possible could.  It appears it is a computer problem.,5
265961,09-OCT-11,08-OCT-11,Wassim,,fr,174.89.183.240,jeanmarc.collin@sympatico.ca,13555020,000000120424972,4,4,,4
265962,09-OCT-11,08-OCT-11,Sowjanya,,en,65.94.102.194,thompson007@sympatico.ca,13558994,000000120434347,1,1,"fixed the problem....we have called and spoken to several tech support people who still cannot reload our antivirus they all say they can and its still not done...they promise to call back and no one ever does....very very disappointed...
",1
265963,09-OCT-11,07-OCT-11,Asma,,fr,184.148.255.176,bertin@sympatico.ca,13540426,000000120411462,5,4,,5
265964,09-OCT-11,05-OCT-11,Andrea,,en,70.29.58.39,timron@sympatico.ca,13525410,000000120364503,5,5,N/A,5
265965,09-OCT-11,08-OCT-11,Prem,,fr,65.48.178.250,l.doucette@bell.net,13555720,000000120421773,5,5,rien,5
265966,09-OCT-11,08-OCT-11,Meher,,fr,174.94.87.187,sergemudiantu@bell.net,13558352,000000120425577,5,4,Rien,1
264420,03-OCT-11,30-SEP-11,Shinoj,,en,70.27.87.29,dave.panasiuk@sympatico.ca,13455664,000000120260508,5,5,,5
264421,04-OCT-11,03-OCT-11,Wassim,,fr,76.69.108.17,lise.trottier@bell.net,13492182,000000120292574,4,4,,4
264422,04-OCT-11,03-OCT-11,Raouf,,fr,76.70.108.89,mart-syl@sympatico.ca,13492926,000000120319151,4,4,,4
264423,04-OCT-11,03-OCT-11,Manel,,fr,76.70.108.89,mart-syl@sympatico.ca,13492928,000000120303427,3,4,Rien parce que c'est des machines et c'est comme ça...,4
264424,04-OCT-11,03-OCT-11,Eduardo,,en,70.49.173.178,lspencer@bell.net,13492384,000000120308480,4,4,,4
264425,04-OCT-11,03-OCT-11,Hadhemi,,fr,216.209.125.163,jocelyne.lapointe2@sympatico.ca,13490878,000000120292890,3,1,"DÉBLOCAGE de mon courriel qui est bloqué DEPUIS UNE SEMAINE !

Question 1:  le représentant a été tout à fait correct mais n'a pu résoudre le problème",1
264426,04-OCT-11,30-SEP-11,Sushil,,en,74.198.9.145,gabial@sympatico.ca,13457168,000000120259167,1,1,Waiting on the phone for anserwing more then an hour it is unacceptable ,1
264427,04-OCT-11,03-OCT-11,Luc,,fr,64.228.77.246,janik.bouchard@bell.net,13490306,000000120316749,5,5,Ca fait 3 fois que votre serveur Hotmail coupe l'accès à mon Internet - pour cause d'activité inhabituelle.  Je viens d'acheter un 2e ordi et le transfert des données a augmenté le flux.  Comment régler ce problème très désagréable jamais rencontré avec d'autres serveurs?,4
264428,04-OCT-11,03-OCT-11,Tyler,,en,76.69.84.248,rla1942@bell.net,13495494,000000120319346,5,5,Shorten time waiting for Service Rep,5
264429,04-OCT-11,03-OCT-11,Kevin,,en,76.69.84.248,rla1942@bell.net,13495496,000000120318100,5,5,took more than 5 mins. to speak to a Service Rep. Shorten wait time,5
264430,04-OCT-11,03-OCT-11,Afef,,fr,67.68.174.147,sertre@bell.net,13496348,000000120299184,4,4,je suis satisfait du service recu...,5
264431,04-OCT-11,03-OCT-11,Gustavo,,en,174.92.113.34,ollie.paadimeister@sympatico.ca,13494310,000000120319737,2,3,reduce call waiting time,2
264432,04-OCT-11,03-OCT-11,Kais,,en,70.51.109.27,estelle.rannie@sympatico.ca,13488492,000000120318523,3,2,"very long waiting time.
",3
264433,04-OCT-11,03-OCT-11,Celina,,en,70.51.109.27,estelle.rannie@sympatico.ca,13488490,000000120318954,4,5,Waiting time,4
264434,04-OCT-11,03-OCT-11,Imen,,fr,76.65.49.51,ltperreault@sympatico.ca,13492392,000000120303077,5,5,rien,5
264435,04-OCT-11,03-OCT-11,Ricardo,,en,76.70.51.35,dhebden@sympatico.ca,13487746,000000120299667,3,1,"You could of fixed my connection problem!

I still have the same issue as before I called.  I was told my rental modem was outdated.  I was told, the only was to fix that issue, was to pay $49.95 to replace it.  

I was told that I currently pay $3.95 to rent my outdated modem.  If I pay $49.95 and purchase one from you, then that price drops to $2/month -- why wouldn't it drop to $0, I would own it after all??

Anyways, my service is terrible right now, and I'm going to be shopping with Rogers, look at other carriers/options.  I am completely dissatisfied with Bell at this time.",1
264436,04-OCT-11,29-SEP-11,Irving,,en,76.70.80.179,sunnefire@sympatico.ca,13451408,000000120218365,5,4,,5
264437,04-OCT-11,04-SEP-11,Philip,,en,174.91.193.13,clarenea@bell.net,13126909,000000119648697,4,5,,5
264438,04-OCT-11,03-OCT-11,Latregan,,fr,174.93.242.70,athibault001@sympatico.ca,13485504,000000120306469,4,5,"J'aurais aimé que l'on communique avec moi au lieu que moi je m'informe s'il y avait des forfaits pouvant m'avantager c'est la deuxième fois en un an que suite à ma facturation, que je trouve élevé, que je communique avec Bell et à chaque fois on me trouve un forfait pouvant réduire ma facturation. Je suis un voeix client il me semble que l'on devrait communiquer avec moi losrque que c'est avantageux. ",3
264439,04-OCT-11,03-OCT-11,Will,,en,70.26.55.24,terrym1944@sympatico.ca,13497392,000000120299344,5,5,,5
264440,04-OCT-11,03-OCT-11,Alfredo,,en,70.29.110.13,inver@sympatico.ca,13490002,000000120318951,5,5,"Nothing. Alfredo was probably the most helpful technician that I have ever worked with. He was well understood and resolved all my issues perfectly. It was a pleasure dealing with him.
  ",5
264441,04-OCT-11,03-OCT-11,Shyam,,en,65.93.198.149,jamesbrownshere@sympatico.ca,13490256,000000120316007,5,5,,5
264442,04-OCT-11,03-OCT-11,V.v.,,en,70.27.73.66,gary.hardwick@sympatico.ca,13488978,000000120310870,5,5,Ø,5
264443,04-OCT-11,03-OCT-11,Maria,,en,76.69.236.181,cmacaulay@sympatico.ca,13486928,000000120296934,5,4,,5
264444,04-OCT-11,29-AUG-11,Asra,,en,70.54.76.34,monoray@sympatico.ca,13053183,000000119492511,3,4,"We had called prior to moving to have the phone and internet set-up for Aug.19. The only thing that happened for the 19th was the old line was disconnected. We did not the phone until the next week, then had to wait more for the internet. I had to call numerous times and received various answers. Based on this lack of services I do not want to use Bell when I move again. ",2
264445,04-OCT-11,03-OCT-11,Melissa,,en,174.94.17.193,sherman4@sympatico.ca,13496474,000000120303166,5,5,,5
264446,04-OCT-11,03-OCT-11,Twinx,,en,70.48.75.47,fpalen@sympatico.ca,13488756,000000120310335,3,2,answer the phone when I called & not put me on hold and then hangup on me after 15 minutes on hold,1
264447,04-OCT-11,03-OCT-11,Ali,,en,65.93.109.33,pinkpoppy@bell.net,13494814,000000120320630,5,5,nothing he did a great job - it could only have been better if he came to my house and cooked me dinner,5
264448,04-OCT-11,03-OCT-11,Cath,,en,70.51.154.45,andder@bell.net,13485186,000000120295934,5,5,"Quicker response from an agent - I had to wait 10 minutes twice to talk to a phone agent, then an internet agent.
Why not both resolutions with one agent?",5
264449,04-OCT-11,03-OCT-11,Dheeraj,,en,64.231.67.123,mrbillconn@sympatico.ca,13493752,000000120302704,4,3,"Expedite upgrade of outdated phone wires in the area. With many homes over $1M, homeowners would subscribe to upgraded services (if available). The area seems to have been overlooked by BCE when upgrading wiring! Many neighbours have left BCE phone/internet services because of outdated wiring in the area which is at the far end of the Eagle Road service area. ONLY MY FIERCE LOYALTY TO BCE STOPS ME FROM SWITCHING up to this point. ",1
264450,04-OCT-11,03-OCT-11,Martin,,en,174.88.122.158,paul-elaine@bell.net,13494530,000000120295578,5,4,,5
264451,04-OCT-11,27-SEP-11,Josue,,en,65.94.123.6,nerakmb50@sympatico.ca,13420860,000000120171035,5,5,"in this situation there was nothing needed to improve, the representative was extremely patient and helpful, i would recommend to hire more like him Joshee is a great rep having the tech skills but most importantly people skills! ",5
264452,04-OCT-11,03-OCT-11,Oscar,,en,69.157.71.244,marilyn.brant@sympatico.ca,13492832,000000120293566,4,4,Nothing all concerns were met.,4
264453,04-OCT-11,03-OCT-11,Mhamed Chekib,,fr,67.68.146.21,jacquesraymond@sympatico.ca,13490224,000000120308711,4,5,,4
264963,06-OCT-11,05-OCT-11,Slim,,fr,184.144.143.69,agathe_s@bell.net,13513142,000000120368810,1,1,"j'ai eu à répéter mon histoire à un peu plus de 5 employés différents et personne n,a toujours été en mesure de régler mon problème. Des heures de ma part à m'expliquer, à répondre à des questions pour avoir à répéter le tout à l'employé suivant. En prime, rien de régler...frustrant, décevant",1
264964,06-OCT-11,30-SEP-11,Asir raja,,en,208.65.240.8,dv.harris@sympatico.ca,13456388,000000120237931,5,5,,3
264965,06-OCT-11,05-OCT-11,Chelsey,,en,64.231.223.145,mamanewt@sympatico.ca,13520788,000000120367204,5,5,nothing.,5
264966,06-OCT-11,05-OCT-11,Genevieve-Marie,,fr,64.229.131.6,famille.andre.ouellet@sympatico.ca,13516662,000000120371790,1,1,"J'ai tenté d'installer votre Système de Sécurité Internet Bell, tel que suggéré dans votre courriel que j'ai reçu suite à ma migration à Fib7. Votre conseillère m'a recommandé de désinstaller mon McAfee ainsi que mon Antimalware dans la mesure où ceux-ci auraient pû gêner on empêcher son installation, car ça semblait vraiment prendre trop de temps (+ 45 minutes). J'ai réessayé ce soir de le réinstaller après avoir désinstallé les deux autres tel que recommandé et l'installation n'était toujours pas complétée après plus d'une heure. J'ai alors rappelé votre service de soutien technique pour me faire dire par votre conseiller que c'est normal que ça ne marche pas et que Bell n'a rien à voir là-dedans parce que c'est la faute de mon ordinateur qui n'est pas bien entretenu. Ma conclusion à ce point est que Bell nous offre d'installer gratuitement des produits qui ne sont pas au point dans la mesure où ils ne sont pas suffisamment robustes pour s'installer sans problème, et ce même après avoir pris les précautions de base suggérées par vos propres conseillers. J'ai donc foutu tout votre bazar à la poubelle et réinstallé mes McAfee et Malwarebytes. On ne me reprendra pas de sitôt à faire confiance à Bell pour ce genre de solutions. À bon entendeur, salut!",1
264967,06-OCT-11,05-OCT-11,Nebgha,,fr,184.144.149.220,henjos@sympatico.ca,13517894,000000120357986,5,5,,5
264968,06-OCT-11,05-OCT-11,Catherine,,en,70.48.7.45,w.j.wilson@sympatico.ca,13525830,000000120361397,5,5,"Provide fiber optics cable to our area.  Total cable has spent the last few months installing fiber optics cable.  I thought this was to enhance Bell service but now have been told this is a different company in competition with bell""""",5
264969,06-OCT-11,05-OCT-11,Suresh kumar,,en,64.231.128.111,mandbdahl@sympatico.ca,13520800,000000120355558,3,,I received another email request from you requesting the very same information that was submitted yesterday with the help of a Bell representative. So...it would help to know that the information is communicated in a timely manner. This does not reflet on the Bell representative who was very helpful!,3
264970,06-OCT-11,04-OCT-11,Feres,,fr,74.12.163.220,djamila.ab@bell.net,13501866,000000120341921,4,3,,4
264971,06-OCT-11,05-OCT-11,Nora,,en,174.89.27.248,jhendry14@sympatico.ca,13518780,000000120350088,5,5,Nothing,5
264972,06-OCT-11,20-SEP-11,Jason,,en,70.50.20.139,christina.brodie@sympatico.ca,13324452,000000120015173,3,3,Gotten it right the first time. I called a month before this to lower my package to a smaller one and it didn't happen. I had to call back to ask for the same thing and try and get a credit.,3
264973,06-OCT-11,05-OCT-11,Sage-Fidele,,en,174.92.104.37,ccbickle@sympatico.ca,13514848,000000120359661,4,5,,5
264974,06-OCT-11,04-OCT-11,Walid,,fr,65.94.180.58,lyne.choquette@sympatico.ca,13506624,000000120345882,3,1,"Les corrections ne pouvaient être faites que par un technicien sur place.
",4
264975,06-OCT-11,12-SEP-11,Vijaya,,en,174.93.9.214,victoriahuck@bell.net,13232576,000000119835752,4,4,"It did take longer than I expected, however, he did apologize & it did seem like an internal issue & not him.  He was very professional.",4
264976,06-OCT-11,05-OCT-11,Celina,,en,64.231.176.27,ma-ch@bell.net,13520685,000000120367810,4,4,"Explain what is being done to eliminate questions from customers that seem to be a bother to your agent. I also don't know why you are outsourcing to India. It makes me feel uncomfortable when they take over the computer even though I can watch what they are doing. I still wonder if they can access other parts of the computer behind the scenes that are extremely personal and confidential. I suppose it would be not different from a North American (Canadian) agent; but it still raises some questions. All in all, both agents that I dealt with today were extremely capable.",5
264977,06-OCT-11,05-OCT-11,Gilberto Jose,,en,74.12.180.192,johnrenaud@bell.net,13519080,000000120366135,4,4,"I found it hard to understand your represenative due to his strong accent. He performed his job well. Just had to ask him to repeat himself far to often.  Anyhow, he did resolve the problem.  ",4
264978,06-OCT-11,03-OCT-11,Nicholas,,en,70.29.155.31,peterprahalis@sympatico.ca,13494696,000000120320590,3,1,my internet problem has been going on and of i been on the phone with a representative he trys to fix the problem as soon i get off the phone internet connection crashes i called about 6 to 7 time complaining at first i thought it was my computer was not up to date i bought a new computer but my problem continued there was a technician that came over to my house twice to check the internet connectins did some repairs but not seccesfull im not happy at all because im paying for a service thats not reliable really thinking to switch over to videotron and they have better rates and fast internet speed  i would like this problem to be corrected or im not paying my next invoice thank you,1
264979,06-OCT-11,05-OCT-11,Kevin,,en,174.91.10.126,tksaldutto@sympatico.ca,13525432,000000120347576,3,1,There was nothing wrong with Customer Carer rep.....I hate Bell!!!!,1
264980,06-OCT-11,04-OCT-11,Nelson,,en,69.158.177.60,cmhu@sympatico.ca,13501108,000000120345768,5,5,,5
264981,07-OCT-11,04-OCT-11,Murali,,en,174.95.91.5,rkeshwar@bell.net,13509710,000000120321665,5,5,To get more knowledgeable and helpful technicians like Murali.,5
265467,06-OCT-11,05-OCT-11,Farhana,,en,184.146.65.58,g_bcooling@sympatico.ca,13517036,000000120362636,5,5,,5
265468,07-OCT-11,05-OCT-11,Kanchana,,en,70.54.135.142,lfloru@bell.net,13520160,000000120359985,5,4,,5
265469,08-OCT-11,06-OCT-11,Srinivasan,,en,74.15.82.25,sbrouwer@bell.net,13537204,000000120375186,5,5,,5
265470,08-OCT-11,08-OCT-11,Ashwini,,en,74.14.72.27,nshaver@sympatico.ca,13547944,000000120421230,4,4,I though service was excellent and problem quickly solved.,4
265471,08-OCT-11,07-OCT-11,Katherine,,en,64.231.221.201,lanmd@bell.net,13545692,000000120398589,3,4,,2
265472,08-OCT-11,07-OCT-11,Mohamed Amine,,fr,174.89.86.159,jogal@bell.net,13544796,000000120403696,4,4,"Je pense que le conseiller qui m'a parlé a fait tout ce qu'il fallait faire pour que j'obtienne satisfaction.
Merci!  Guy Guillemette ",4
265473,08-OCT-11,28-SEP-11,Harjeeth,,en,70.27.87.240,rita.byvelds@sympatico.ca,13436240,000000120186270,5,5,,5
265474,08-OCT-11,07-OCT-11,Luis,,en,69.157.64.39,liarichards@sympatico.ca,13545886,000000120415119,5,5,,5
265475,08-OCT-11,07-OCT-11,Revathi,,en,207.164.79.70,jimcudmore@sympatico.ca,13544632,000000120419197,5,5,,5
265476,08-OCT-11,07-OCT-11,Nizar,,en,70.27.237.71,mkrikor@sympatico.ca,13547194,000000120420627,4,5,"Ican't think of anything else I could have done
",4
265477,08-OCT-11,04-OCT-11,Catherine,,en,74.14.98.229,danielbarnes@sympatico.ca,13501442,000000120338871,3,4,"Communication between Bell Technical Dept. and costumer rep could have saved me MANY DAYS of frusteration and lost service. 

Also, I talked to a total of 5 reps before my issue was resolved. In those conversations I was told of the ""times"" it would take to restore my service. None of those times applied. The two call backs I was promised also never materialized. Those things left me feeling helpless and ""screwed around"". ",
265478,08-OCT-11,07-OCT-11,Bedre,,en,67.70.41.120,rcearns@sympatico.ca,13548830,000000120408140,2,1,"Suggest a solution to my problem, ""can't do anything for you"" doesn't hack it.",2
265479,08-OCT-11,07-OCT-11,Philip,,en,65.92.47.224,bussche1@sympatico.ca,13540826,000000120413036,4,4,,5
265480,08-OCT-11,07-OCT-11,Carolina,,fr,184.144.204.33,gdulck@sympatico.ca,13543294,000000120398613,5,5,non,5
265481,08-OCT-11,03-OCT-11,Asma,,en,174.95.209.216,dbruni@sympatico.ca,13487516,000000120319865,2,1,"After having my internet go down for 4 days straight, I don't want to here ""others are having the same problem and they are working on it...now is there anything else I can help you with""...today is Oct. 8/11 and my internet was down again this morning.  It is obvious that you can not fix this problem...my suggestion would be to have a backup in place to minimize customer down time...before you lose costumers...Dave",2
265482,08-OCT-11,07-OCT-11,Kevan,,en,74.15.22.115,ryckmanpd@sympatico.ca,13549358,000000120411229,3,4,"Called twice. First girl could have cared less about my lack of whfi, in fact slightly snotty. Tim, second call was great...pleasant co operative and very helpful. Solved my problem...I do not need attitude when I call.",
265483,08-OCT-11,05-OCT-11,Krishnan,,en,70.31.95.228,miracle58@sympatico.ca,13521696,000000120369724,5,5,It sometimes take a bit of time before a customer representative comes online.,5
265484,08-OCT-11,02-OCT-11,Afef,,fr,174.91.56.120,michel848@sympatico.ca,13481382,000000120281233,5,5,"Absolument rien
",5
265485,08-OCT-11,07-OCT-11,Gilberto Jose,,en,65.92.79.82,zeghetmaar@bell.net,13551476,000000120417843,5,5,"I eventually solved the problem myself...hot mail had closed all my email activity.,..I cancelled my hotmail account and removed my new email address and am continuing with the previous one zeghetmaar@bell.net...it all works perfectly now...but Gilberto was very patient with me and gave me some tips regarding secure passwords which I had never thought of...so he is much appreciated.",5
265486,08-OCT-11,07-OCT-11,Salvador,,en,76.64.93.51,cchenderson@sympatico.ca,13541048,000000120408643,5,5,,5
265487,08-OCT-11,07-OCT-11,Tony,,en,65.94.135.50,smooi@bell.net,13549984,000000120411905,5,5,"I am told by people that I have called that my telephone number appeared on their caller ID screens.   I asked that my telephone number not show up on caller ID screens, but that my number show up as ""private caller""",5
265488,08-OCT-11,07-OCT-11,Madhu,,en,174.88.79.251,p.leadbeater@sympatico.ca,13548086,000000120399882,1,3,quicker service,1
265489,08-OCT-11,07-OCT-11,Bettaib,,fr,69.157.227.232,paquin41@sympatico.ca,13548134,000000120415253,5,5,,4
265490,08-OCT-11,07-OCT-11,Mudilyar,,en,64.229.86.201,thecodes@sympatico.ca,13550554,000000120402350,5,5,,5
265491,08-OCT-11,07-OCT-11,Ganesh,,en,64.229.86.201,thecodes@sympatico.ca,13550556,000000120398062,5,3,,5
265492,08-OCT-11,07-OCT-11,Makram,,fr,70.29.192.245,malmi@sympatico.ca,13546434,000000120400703,5,5,rien,4
265493,08-OCT-11,30-SEP-11,Stephen,,en,70.24.77.225,archie14@sympatico.ca,13453800,000000120240690,1,1,Better qualified technicians,
265494,08-OCT-11,30-SEP-11,Loyda,,en,70.24.77.225,archie14@sympatico.ca,13453802,000000120246212,,,,
265495,08-OCT-11,07-OCT-11,Edward,,en,184.148.179.117,richard.kritsch@bell.net,13548954,000000120406461,5,5,"nothing, my concerns were addressed in a timely and efficient manner",5
265496,08-OCT-11,08-SEP-11,Sami,,fr,69.157.92.113,denise2107@bell.net,13178268,000000119737152,5,4,"Pour cette fois, Bell n`a pas pu m`aider car le disque dur était mal en point. Maintement , après une grave opération, mon ordi se comporte comme un charme. Merci des services rendus par le pessé et je vous certifie que je serai toujours des vôtres.
",5
265497,08-OCT-11,07-OCT-11,Tony,,en,174.89.65.251,barbb9819@bell.net,13540260,000000120410127,3,5,"If the technician had a better understanding of Windows XP, the experience whould have been better.",4
265498,08-OCT-11,07-OCT-11,Rebello,,en,76.68.22.36,gerald.hammett057@sympatico.ca,13543342,000000120409751,5,4,,5
265499,08-OCT-11,07-OCT-11,Mohd,,en,70.31.22.129,mjstephen@sympatico.ca,13547188,000000120420482,4,4,,4
265500,08-OCT-11,07-OCT-11,Roberto,,en,64.228.214.224,frank_david@sympatico.ca,13543103,000000120415575,5,5,,5
265501,08-OCT-11,07-OCT-11,Khan,,en,174.94.72.71,santo.dipasquale@sympatico.ca,13549544,000000120404408,5,5,,5
265502,08-OCT-11,07-OCT-11,Cesar,,en,64.231.250.107,gay.gabriel@sympatico.ca,13543272,000000120403359,5,5,,1
265503,08-OCT-11,04-OCT-11,Celina,,en,174.95.225.149,renata.munz@sympatico.ca,13509530,000000120344339,5,4,,5
265504,08-OCT-11,05-OCT-11,Moncef,,fr,67.70.51.219,thberge3@sympatico.ca,13525304,000000120355956,4,4,,4
265505,08-OCT-11,07-OCT-11,Salvador,,en,76.64.20.252,boyle5@sympatico.ca,13540676,000000120412216,5,5,nothing,5
265506,08-OCT-11,07-OCT-11,Hency,,en,64.228.156.70,manzer3@sympatico.ca,13546474,000000120410898,1,1,"They weren't awful, but they told me the problem was my modem and it would take 3-5 business days to get to me. I repeatedly asked them if it could be an outage and they said no. Guess what? It was an outage. (Though supposedly they had no way of knowing this).",1
265507,07-OCT-11,06-OCT-11,Salvador,,en,70.54.130.213,mkm19@sympatico.ca,13534768,000000120387634,3,3,I found it very difficult to understand the young man.  He was very kind but difficult to understand.  I'm sorry.,4
265967,07-OCT-11,05-OCT-11,Nizar,,fr,76.67.194.153,cecile.benard@sympatico.ca,13514876,000000120360852,5,5,,5
265968,07-OCT-11,06-OCT-11,Edwin,,en,70.50.54.194,mcgeoch@sympatico.ca,13534354,000000120378197,5,4,,4
265969,07-OCT-11,06-OCT-11,Khaled,,fr,70.26.210.96,grimardf@bell.net,13531094,000000120375555,4,3,que vos facture soit moin compliquer et plus clair en explication.,3
265970,07-OCT-11,06-OCT-11,Christopher,,en,64.231.144.70,mediedesign@sympatico.ca,13534406,000000120385692,5,4,,4
265971,07-OCT-11,07-FEB-11,Keerthi,,en,70.42.29.3,pratima.hazarika@bell.net,10965105,000000114921721,1,1,Your poor poor service,1
265972,07-OCT-11,06-OCT-11,V.v.,,en,184.147.228.76,rkaufmann@sympatico.ca,13536578,000000120379062,3,4,"this was a follow up to a problem I first contacted Bell about in the Spring of 2011. The identified remedy to the problem, to replace the phone line from my house to the street, was not done. So the thing to make sure is that all corrective actions are taken.",4
265973,07-OCT-11,06-OCT-11,Mihai,,fr,76.69.220.178,france-racicot@sympatico.ca,13530502,000000120395781,5,5,,4
265974,07-OCT-11,06-OCT-11,Asir raja,,en,209.151.130.114,rabbits@sympatico.ca,13536244,000000120373940,2,2,"Make a commitment when the problem is going to be resolved. We had a number of calls and we kept being told different times. In the end, the phones went out on Saturday night and came back Wednesday. There was no communication unless we called you.",2
265975,07-OCT-11,05-OCT-11,Juan Carlos,,en,76.70.67.109,jeandrons@sympatico.ca,13518602,000000120348384,4,4,,5
265976,07-OCT-11,05-OCT-11,Srinivas,,en,76.70.67.109,jeandrons@sympatico.ca,13518604,000000120358252,5,5,,5
265977,07-OCT-11,06-OCT-11,Anne,,en,67.70.93.109,hcassis@bell.net,13531260,000000120395814,1,1,able to speek to someone local ,1
265978,07-OCT-11,04-OCT-11,Lamya,,en,64.229.40.121,bjohallarn@sympatico.ca,13500056,000000120330582,5,4,,4
265979,07-OCT-11,06-OCT-11,Cindy,,en,174.89.26.128,myb74@sympatico.ca,13535068,000000120389074,2,2,none,1
265980,07-OCT-11,06-OCT-11,Richard,,en,76.69.12.127,jmmillar2@sympatico.ca,13532218,000000120387310,5,5,"Richard handled my problem very professionally and with enthusiasm.

Thanks Richard.",5
265981,07-OCT-11,05-OCT-11,Paul,,fr,64.229.130.188,yolandelaliberte@sympatico.ca,13526150,000000120372215,4,1,"Après ma commumnication avec Paul...Robert a décidé d'envoyer un technicien à mon domicile...je suis très satisfaite, Tout est maintenant en ordre.",5
265982,07-OCT-11,05-OCT-11,Melanie,,en,70.48.237.208,mjreed@bell.net,13521736,000000120353662,3,4,"Here is a copy of an email that I sent to Chris Warburton, V.P. of collections:

My name is John Reed and I am a new customer to Bell after being on Cogeco service for six years.
It is my first month with bell and I am being harassed to pay a bill that is not due until Oct. 11, 2011.
The bill was issued on Sept 18, and I was contacted on the 24th for payment. I had not even received the bill yet.
I have been contact three more times since then and today I received a Past Due Notice issued Sept. 24.
 
This bill is not past due yet.
If this is the type of service I can expect from Bell then I may be looking for alternatives to your service.
I thought that by having all my services (Home phone, television, internet, cell phone) it would be easier, but the way I am being treated is proving this wrong.
I run a small business and wanted to deal with only one bill, but multiple bills is far easier than the hassle I am getting from Bell.
 
My father work for Bell for 35 years an I feel that Bell is a part of my upbringing, but even my father says it is a shame the way Bell now treats it's clients.
 
I fully intend to pay this bill through my bank, but I am now waiting until Oct. 8 before doing this.
 
I have repeatedly told the agents who call that the payment is not due until Oct. 11, but they keep asking for payment.
 
As stated above I am looking into alternative to Bell service if this treatment continues.
This email was never answered and since then I recieved a disconnection notice. I paid the bill. 
The representative that I spoke to this week was the most helpful person yet. I asked why I had not yet recieved a mobility bill and was told that the bill was being sent to my old address, even though I was setting up the account for my new home. Once that was rectified I paid the mobility bill. 
Now I am trying to take advantage of your current promotion of a free PVR and was told that I only have two services, I need to have three for the promotion. I explained that I have four services but the representative said that she couldn't do anything. I am upset and would like get the PVR and I feel the Bell should waive the $150 installation fee on this service. I hope that someone will respond to my concerns. ",3
265983,07-OCT-11,06-OCT-11,Roshan,,en,70.52.168.251,patrousselle@sympatico.ca,13535768,000000120395029,4,4,,5
265984,07-OCT-11,06-SEP-11,Bonny,,en,184.144.65.117,kjkennedy@sympatico.ca,13152384,000000119674144,5,5,,5
265985,07-OCT-11,05-OCT-11,Karla,,en,70.53.29.59,marsh000@sympatico.ca,13521106,000000120357524,4,4,,4
265986,07-OCT-11,06-OCT-11,Andrea,,en,174.89.176.65,scott.leone@sympatico.ca,13537222,000000120393203,1,1,access my computer and have some idea about IT,1
265987,07-OCT-11,06-OCT-11,Kumar,,en,64.228.140.235,mwahrer@bell.net,13535048,000000120388384,2,3,The person that I spoke to was very nice but the clarity of the conversation left something to be desired.  With my being hard of hearing the accent was difficult to understand so there was frustration on both sides.  My apologies. ,3
265988,07-OCT-11,06-OCT-11,Kathy,,en,174.91.70.46,alex.mclellan1@sympatico.ca,13526928,000000120386639,3,3,i wish you supported windows live.ca i was given a microsoft support phone number instead.it does not seam right that the e-mail seetings have to be done by microsoft and not bell.,3
265989,07-OCT-11,06-OCT-11,Cindy,,en,74.14.116.181,elmaghraby@sympatico.ca,13530056,000000120382452,3,1," I need some one to be able to solve my speed issue.(very bad slow speed & interrupted sevice).....
Technical support needs to do something for my line from C.O or server side.....Thxs....Assaad Elmaghraby...
Tel:416-498-7100",3
265990,07-OCT-11,30-SEP-11,Martin,,en,50.101.223.75,supercoles@bell.net,13464962,000000120239444,5,5,"When someone calls in and answers the security q's, they often get transferred to someone else. Then again with security q's. And every person you speak with asks the same q's and that gets annoying after 4 people",5
264454,09-OCT-11,08-OCT-11,Rahma,,fr,65.95.13.95,simon.cadotte@sympatico.ca,13558482,000000120432490,5,5,"Au début, j'avais de la difficulté à entendre la préposée.  Elle ne parlait pas très fort mais cela peut s'expliquer par le bruit ambiant chez moi.  Peu importe, généralement, je réussis à entendre mes interlocuteurs malgré le bruit ambiant.  J'ai changé d'endroit en apportant avec moi mon ordinateur portable entraînant des délais d'attente pour la préposée.  Elle a été très patiente et tout s'est bien déroulé par la suite.",5
264455,09-OCT-11,08-OCT-11,Jessica,,en,64.229.65.84,omanphilbin@sympatico.ca,13557222,000000120436221,5,5,,5
264456,09-OCT-11,04-OCT-11,Mauricio,,en,70.31.224.101,manson.fox@sympatico.ca,13506852,000000120338668,5,4,,4
264457,09-OCT-11,08-OCT-11,Jacqueline,,en,70.50.111.211,theavandewiel@sympatico.ca,13558964,000000120431480,5,5,,5
264458,09-OCT-11,08-OCT-11,Jacqueline,,en,70.50.111.211,theavandewiel@sympatico.ca,13558966,000000120431762,5,5,Jacqueline was terrific and easy to work with ... she got the job done quickly and efficiently.,5
264459,10-OCT-11,09-OCT-11,Ayesha,,en,70.26.89.210,blair.h@sympatico.ca,13560170,000000120444301,4,4,,4
264460,10-OCT-11,09-OCT-11,Med Hedi,,fr,65.92.223.111,claude170@sympatico.ca,13560508,000000120443483,5,4,?????,3
264461,10-OCT-11,09-OCT-11,Adeline,,en,184.145.67.54,iclipsmove@sympatico.ca,13561644,000000120440544,5,5,,5
264462,10-OCT-11,04-OCT-11,Kmar,,fr,70.52.36.162,rovic@sympatico.ca,13509992,000000120328369,5,5,,5
264463,10-OCT-11,09-OCT-11,Veerapuram,,fr,76.67.59.79,antoine.abugaber@sympatico.ca,13559928,000000120444076,1,1,"je n'ai toujours pas acces a votre site ""my bell"" avec mon mot de passe, qui etait mon probleme initial. de plus on m'as demander de vous donner mon mot de passe, ce qui n'est pas acceptable. si cela est votre pocede de resolution vous avez tout un probleme...

de plus je ne pourrait pas vous payer jusqu'a moment d'avoir acces a votre site pour savoir combien je vous dois. 

vous avez besoin d revoir votre processus de resolution, et de donner un meilleur entrainement a votre personel.",1
264464,10-OCT-11,09-OCT-11,Kranthi,,en,69.159.7.210,rosemammarella@bell.net,13563916,000000120443840,4,5,"I did not understand part of the solution and after asking many times, I still don't know.",4
264465,10-OCT-11,09-OCT-11,Eduardo,,en,64.231.53.14,helen.fitzpatrick.royd@sympatico.ca,13561538,000000120441239,5,5,"Speak louder and slower (I'm an older person and my friends and I have the same problems with todays phones). Sorry, that was two things !",5
264466,10-OCT-11,09-OCT-11,Richard,,en,174.91.15.7,gpost@sympatico.ca,13561412,000000120439242,5,5,,5
264467,10-OCT-11,09-OCT-11,Harjeeth,,fr,70.53.147.18,vernon.melanson@sympatico.ca,13564694,000000120441542,5,1,,5
264468,10-OCT-11,29-SEP-11,Rodrigues,,en,65.93.89.75,wyma.harry@sympatico.ca,13452572,000000120233426,4,4,,4
264469,10-OCT-11,09-OCT-11,Ritwik,,en,76.64.197.200,zzbjr@sympatico.ca,13564958,000000120442673,5,4,,5
264470,10-OCT-11,09-OCT-11,Eduardo,,en,184.144.51.223,milvic@sympatico.ca,13563014,000000120443434,5,5,,5
264471,10-OCT-11,09-OCT-11,Mohamed,,fr,76.69.190.6,pmichon@sympatico.ca,13563574,000000120438793,4,3,Pas de commentaire,4
264472,10-OCT-11,05-OCT-11,Naveed,,en,69.156.97.56,eaearle@sympatico.ca,13516286,000000120363863,5,5,Nothing. Completely satisfied.,5
264473,10-OCT-11,08-OCT-11,Faqria,,en,70.53.46.5,agilks@sympatico.ca,13551884,000000120423471,4,4,,4
264474,10-OCT-11,02-OCT-11,Ann,,en,74.198.87.15,binns@sympatico.ca,13477162,000000120287672,3,3,Teach employees when a customer is moving the modem and filter and can plug in/install without technician - no need to have calls and set up appointments for tech to come. Waste of person power!!,4
264475,10-OCT-11,09-OCT-11,Richard,,fr,70.26.223.84,mainsagilles@bell.net,13562698,000000120443490,4,4,"Avoir parlé à ce monsieur Richard la première fois que j'ai appelé.  Il faut dire qu'après 21 heures d'appels, ça faisait du bien de parler à quelqu'un de compétent.  J'ai l'intention d'écrire le de toutes mes démarches avant de pouvoir parler à quelqu'un qui ait pu résoudre les problèmes qui m'ont été causés par la radiation de mon compte effectué par vos employés par erreur, dit-on.  

J'aimerais pouvoir parler de vive voix et face à face avec un de vos représentants à Québec pour éclaircir tout le dossier à la satisfaction de toutes les parties.  

J'attends une réponse là-dessus sous peu.

Salutations  ",
264476,10-OCT-11,08-OCT-11,Irving,,en,70.49.30.88,sodbuster63@sympatico.ca,13558568,000000120432577,5,5,nothing,5
264477,10-OCT-11,19-SEP-11,Neha,,en,50.101.91.21,gpaluzzi@sympatico.ca,13311266,000000119998477,3,2,Call back after a half hour as the representative assured me he would and never did.,3
264478,10-OCT-11,11-SEP-11,Philip,,en,209.226.116.109,elizabeth.watson@sympatico.ca,13211994,000000119804092,4,5,Sometimes when callling SURF the wait time is very long.,5
264479,10-OCT-11,08-OCT-11,Nebgha,,fr,76.67.178.24,gene_b@sympatico.ca,13554276,000000120424480,5,5,moins de transfer avant de parler a quelqu un,5
264480,10-OCT-11,27-SEP-11,Asra,,en,76.68.23.168,szekely@sympatico.ca,13423976,000000120182129,4,5,,5
264481,10-OCT-11,08-OCT-11,Nicole,,en,70.53.205.180,fmascaro@sympatico.ca,13554078,000000120430766,5,5,,5
264482,10-OCT-11,07-OCT-11,Hakim,,fr,70.29.152.88,michel.belley056@sympatico.ca,13547028,000000120404828,5,5,,5
264483,10-OCT-11,09-OCT-11,Keerthi,,en,76.64.214.119,frost7@bell.net,13561216,000000120445009,3,3,,4
264484,10-OCT-11,09-OCT-11,Dilli,,en,70.48.43.48,majik@sympatico.ca,13562704,000000120443964,1,1,I will no longer support foreign customer service.  I want CANADIAN customer service.  ,1
264485,10-OCT-11,09-OCT-11,Ridha,,fr,50.100.109.199,robertbegin@sympatico.ca,13563834,000000120444546,5,5,,5
264486,10-OCT-11,06-OCT-11,Karishma,,en,76.65.171.132,elilec-gron@sympatico.ca,13530014,000000120379836,4,4,,5
264487,10-OCT-11,08-OCT-11,Oliver,,en,174.88.150.49,beckieandscott@sympatico.ca,13552382,000000120432500,4,5,,5
264488,10-OCT-11,08-OCT-11,Diego,,en,70.24.151.235,clairbreton@bell.net,13553026,000000120429664,5,5,"Nothing, he did everything he could to assist me and get through the process which was lengthly as we had computer issues. ",5
264489,10-OCT-11,08-OCT-11,Carmen,,en,69.158.91.130,doug.jolliffe@sympatico.ca,13553684,000000120422626,5,4,,5
264490,10-OCT-11,09-OCT-11,Elyes,,fr,65.93.124.54,cmessier002@sympatico.ca,13560538,000000120442659,5,5,"Rien. Arrivée du technicien avant le temps,,,",5
264491,10-OCT-11,08-OCT-11,Houcem,,fr,74.15.200.204,jeanmarchand@sympatico.ca,13555023,000000120424348,4,5,,5
264492,10-OCT-11,09-OCT-11,Raouf,,fr,64.228.86.35,ducro70@sympatico.ca,13560964,000000120442529,5,5,,4
264493,10-OCT-11,08-OCT-11,Alonia,,en,76.68.55.247,larry.ogden@sympatico.ca,13555776,000000120424183,3,4,I am waiting to see if the change is implemented as discussed.,4
264494,10-OCT-11,08-OCT-11,Mayned,,en,174.91.66.28,davesteeves@sympatico.ca,13553366,000000120425945,5,5,,5
264495,10-OCT-11,06-OCT-11,Thorat,,en,70.31.188.229,ann.faurschou@sympatico.ca,13527214,000000120383984,4,4,,5
264496,10-OCT-11,06-OCT-11,Rajni,,en,64.231.13.213,gerry.kennedy096@sympatico.ca,13530858,000000120394429,5,4,improve waiting time,4
264982,08-OCT-11,06-OCT-11,Carolina,,en,70.30.35.36,broadley@sympatico.ca,13528100,000000120394463,2,2,"I had called Bell to have a bad noisy phone line repaired. This was done after the repair tech found the records pointed to the wrong address and was able to replace the pair. I have very quiet phone line and am happy. Having spent a long time looking for the correct address he must of forgot to hook up the DSL back on my line. The 3 persons that I talked to for support 3 different times had me go through all of the standard test to check my phones and filters and modem and did not listen to me. My DSL worked before the phone line repair and not after. I asked for someone to be sent out to reconnect the DSL. On Thursdsy I was told 24 hours and I would have it repaired. I called on Friday go through all the same test and it will be fixed later in the day Friday. Later on Friday I called again go through all the same questions and test to find there is a problem with the DSL and a Tech will be sent out on Saturday. NOT HAPPY having to go through all the same questions 3 time IF they had listened the first time. Fixed on Saturday at 9 am.
The one thing you could do better is LISTEN to you customer went we have a problem. Maybe it is a language problem or the support people need better scripts.",3
264983,08-OCT-11,07-OCT-11,Tejaswvi,,en,184.145.122.154,bjj8@sympatico.ca,13540526,000000120418324,5,4,quicker,5
264984,08-OCT-11,07-OCT-11,Tony,,en,74.15.59.234,wrsellwood@bell.net,13551292,000000120407495,5,5,,5
264985,08-OCT-11,07-OCT-11,Hakim,,en,69.158.174.57,helmut37@bell.net,13543836,000000120410835,2,1,call was interrupted representative could phone back,2
264986,10-OCT-11,09-OCT-11,Liz,,en,70.51.170.159,wind1980ca@bell.net,13564804,000000120438288,5,3,,2
264987,10-OCT-11,10-AUG-11,Methil,,en,76.66.161.87,davidgoodfellow@bell.net,12869929,000000119092392,3,2,"I was without service for over 2 weeks and YOUR charging me for service in this time, I do think so, you better credit my account.  And the internet is not at all working satisfactory, every night I have to continually restart/reboot the system. And on week ends in the evening I just can not get on the internet. Please solve this problem. The inside wall connector has to be renewed also.",2
264988,10-OCT-11,05-OCT-11,Hema,,en,174.88.151.246,ruth.lamb@sympatico.ca,13524038,000000120356273,3,4,"The customer service agent answered my question, was polite and pleasant, but promised to call me back the following day to follow up and this did not happen. My issue was resolved, so no harm done, but a promise is a promise, and I did have a couple of follow-up questions. I appreciated not having to wait on the line for long to speak to an agent, but the voice mail menu was much too long.",3
264989,10-OCT-11,07-OCT-11,Sam,,en,174.93.166.246,ulanuc@bell.net,13550884,000000120419704,5,5,talk more slowly with the customer,4
264990,10-OCT-11,08-OCT-11,Kota,,en,76.70.113.109,rfelix_6@sympatico.ca,13557840,000000120434540,4,4,"My phone line is still cutting out, so it made the conversation between the Tech-Guy  and me a bit difficult to communicate at times.",4
264991,10-OCT-11,07-OCT-11,Ghorden,,fr,184.145.149.182,bruno.lemay@sympatico.ca,13540786,000000120410535,5,5,,5
264992,11-OCT-11,10-OCT-11,Jhon,,en,76.64.249.97,sharonanita@sympatico.ca,13571902,000000120449188,5,4,"I would like to pay a little less as I have a modest salary and looking to cut some of my services with you perhaps if I do not have a little lower rate, as for you have already have given me a fairly good rate, For example is there anyway to keep my display and call waiting and call forwarding without the voice mail at a lower rate please. I have been a long standing excellent customer in paying my bills prior to the delivery of my statement.
Thank you for your kind attention to this matter and for your service that has improved among the yrs.
Sharon",5
264993,11-OCT-11,09-OCT-11,Aprajit,,en,174.89.108.81,robert_parry@sympatico.ca,13563830,000000120438612,4,4,,5
264994,11-OCT-11,10-OCT-11,Genevieve-Marie,,fr,174.93.234.133,athibault001@sympatico.ca,13565714,000000120457569,5,5,,5
264995,11-OCT-11,10-OCT-11,Nouha,,fr,174.93.193.239,laurenza@bell.net,13569312,000000120446900,5,5,Rien d'autre,5
264996,11-OCT-11,10-OCT-11,Ali,,fr,76.69.174.37,charlesgparis@bell.net,13566346,000000120447587,5,5,avoir le support pour ubuntu mail et un logiciel linux pour lechange d'écran,5
264997,11-OCT-11,10-OCT-11,Omer Ahmed,,fr,207.96.218.165,yves_allaire@sympatico.ca,13573004,000000120451750,5,1,,2
264998,11-OCT-11,10-OCT-11,Oussama,,fr,69.156.57.227,thierry.staes@sympatico.ca,13572450,000000120449245,4,4,non,4
264999,11-OCT-11,30-SEP-11,Patrick,,fr,207.96.218.165,yves_allaire@sympatico.ca,13466312,000000120259605,5,1,,1
265000,11-OCT-11,07-OCT-11,Addu,,en,74.198.9.7,rakerman@sympatico.ca,13548728,000000120420336,3,2,phone connections between Canada and India leave a lot to be desired.  Do we not have people in Canada to address our issues here?,2
265001,11-OCT-11,10-OCT-11,Mary ruksana,,en,70.52.173.178,carrol@bell.net,13566234,000000120455964,5,5,Have the tech support slow down a bit -- I am not very technically oriented and I had to ask her to slow down twice. I also am from another generation or two or three from her.,5
265002,11-OCT-11,10-OCT-11,Radhika,,en,76.68.44.93,jbradt@sympatico.ca,13568436,000000120456799,4,4,,3
265003,11-OCT-11,10-OCT-11,Zied,,fr,67.68.56.237,yvon.janine@sympatico.ca,13573008,000000120458115,4,2,"
Les messages courts entrent bien mais les envois plus lourds ne passent pas. J'en ai fait l'expérience en m'adressant des dossiers avec photos qui ne me reviennent pas. Je reçois les messages plus courts.",4
265004,11-OCT-11,10-OCT-11,Hema,,en,70.26.142.12,john.brymer027@sympatico.ca,13568758,000000120447378,1,1,not able to get adobe flash system working.no help at all,2
265005,11-OCT-11,05-OCT-11,Michelle,,en,70.27.83.189,astork@bell.net,13513812,000000120349927,5,5,nothing really,5
265006,11-OCT-11,05-OCT-11,Achref Badii,,fr,69.156.64.211,allogarneau@sympatico.ca,13513346,000000120368871,5,5,,5
265007,11-OCT-11,10-OCT-11,Luis,,en,184.144.30.208,william.sawchuk@sympatico.ca,13572872,000000120450868,5,5,,5
265008,11-OCT-11,10-OCT-11,Mohan,,en,174.92.236.107,jpotash@sympatico.ca,13568856,000000120447204,5,4,,4
265009,11-OCT-11,09-OCT-11,Nicholas,,fr,174.91.16.99,gagnon.d@bell.net,13561260,000000120445186,5,5,"Pour le soutien technique tout est parfait par contre pour les rendez vous je donnerais 0 % d'efficacité pour la 4 fois les rendez vous n'ont pas été respecter et de plus j'ai perdue 1 journée de travail par rapport au rendez vous non respecter et je répète que c'est la 4 fois que les représentant de bell n'ont pas respecter je suis décu du et de plus j'espèere q'un représentant va me donner des nouvelles pourquoi bell ne respecte pas les R.V en espérant que le représentant aura autre chose que désolé.
            ",1
265010,11-OCT-11,10-OCT-11,Jorge Alberto,,en,70.51.166.43,erains@bell.net,13567314,000000120457108,4,4,You satisfied my problem completely,5
265508,07-OCT-11,05-OCT-11,Sarah,,en,70.51.204.110,nta@sympatico.ca,13522536,000000120370841,4,3,"My problem had to do with the Bell Internet Checkup. It would have been good to know that it does not work with Explorer 9, found out after the fact.",5
265509,07-OCT-11,06-OCT-11,Mourad,,fr,76.71.194.63,jmorel@sympatico.ca,13532224,000000120376375,5,5,Rien de plus.Merci,5
265510,07-OCT-11,05-OCT-11,Chantal,,en,65.92.196.33,comalley@sympatico.ca,13515270,000000120358229,5,5,"I think nothing. The people were courteous and listened to what I had to say. Forwarded my call to the right department and didn't make me repeat what I had said to the first person, they informed them for me. That was a bonus.",5
265511,07-OCT-11,06-OCT-11,Haykel,,en,76.65.81.90,collini@sympatico.ca,13528858,000000120388215,5,5,,4
265512,07-OCT-11,06-OCT-11,Bry,,en,69.158.81.177,rsantos@bell.net,13536866,000000120392558,3,2,continue with the promotion non stop,2
265513,07-OCT-11,05-OCT-11,Mohamed,,fr,216.209.224.18,g.caisse@sympatico.ca,13516992,000000120364273,2,1,,2
265514,07-OCT-11,06-OCT-11,Ahmed,,fr,70.48.18.149,jean11@sympatico.ca,13531950,000000120383175,4,4,tout a ét bien résolu,4
265515,08-OCT-11,04-OCT-11,Khan,,en,70.26.133.43,leteng@sympatico.ca,13506126,000000120334714,5,5,,5
265516,08-OCT-11,07-OCT-11,Bradley,,fr,64.229.129.188,yanick.pickering@bell.net,13551368,000000120415641,5,5,Rèqler le problème dès la première appel 2 jours plus tôt...j'ai dû rappeler au service technique et le gars était très professionnel et a résolu mon problème.,4
265517,08-OCT-11,05-OCT-11,Inobel,,en,64.231.98.142,annbaldwin@sympatico.ca,13513604,000000120363814,4,4,,3
265518,08-OCT-11,05-OCT-11,Arbi,,fr,67.68.249.55,jean.laurent@sympatico.ca,13518588,000000120365420,4,5,,4
265519,08-OCT-11,07-OCT-11,Mike,,en,99.239.44.180,hallum@bell.net,13543704,000000120411654,1,1," raised my voice for the wrong work order being put on your system which prented the install. I do Not have a bell jack in my office, which I expaline3d to the rep and need a technician to do so.",1
265520,08-OCT-11,07-OCT-11,Eddy,,en,174.91.7.143,buckwheat1@sympatico.ca,13540814,000000120421127,5,5,Nothing he was very good and patient with me because i was frustrated and had to go room to room so as far as i am concerned he did everything in a professional manner. Thank-you again.,5
265521,08-OCT-11,07-OCT-11,Luis,,en,65.94.135.50,smooi@bell.net,13549986,000000120410533,5,5,,5
265522,08-OCT-11,07-OCT-11,Rebecca,,en,174.89.48.57,aaverbukh@sympatico.ca,13539348,000000120398436,3,4,,3
265523,08-OCT-11,07-OCT-11,Afef,,fr,67.70.100.148,bertrand.gilbert@bell.net,13540428,000000120404089,3,4,le problème n'a pas été résolu au premier appel,3
265524,08-OCT-11,07-OCT-11,Krutthiga,,en,69.158.89.188,liz.persaud@sympatico.ca,13546026,000000120402216,5,5,"This session went try well.  However, I was supposed to get a call back from one of your technicians between 7:30 pm and 8:30 pm and no one called.  I called back and was served by Ashwini.

Call backs should be done when promised!",5
265525,08-OCT-11,07-OCT-11,Kranthi,,en,70.54.89.8,abelford@bell.net,13539372,000000120404986,5,5,,5
265526,08-OCT-11,30-SEP-11,Bry,,en,70.51.25.69,inniss7@sympatico.ca,13458130,000000120247095,5,5,I WAS SATISFIED WITH THE RESULTS,5
265527,08-OCT-11,07-OCT-11,Kevan,,fr,67.68.248.94,ylamonta@bell.net,13551394,000000120406856,4,4,,5
265528,08-OCT-11,03-OCT-11,Sarah,,fr,65.92.211.70,denis-gilbert@bell.net,13487616,000000120305910,5,5,avoir du personel qui ont plus de facilité a s'exprimer en francais.,5
265529,08-OCT-11,07-OCT-11,Chaouki,,fr,174.89.226.141,mart.nat@sympatico.ca,13546676,000000120403064,5,2,"J,appelais pour diminuer mes frais de téléphonie et internet et je suis au plus bas. Je devrai m'informer à une autre compagnie pour connaître leurs tarifs.",3
265530,08-OCT-11,07-OCT-11,Bea,,en,174.89.171.191,silvanap@sympatico.ca,13549860,000000120406971,5,5,HAVE MORE STAFF LIKE BEA!!!!!!!!,5
265531,08-OCT-11,07-OCT-11,Ravi,,en,76.64.98.107,russmun@sympatico.ca,13549328,000000120410536,5,5,,5
265532,08-OCT-11,06-OCT-11,Jean-Raynaud,,fr,70.26.189.103,yfournier001@sympatico.ca,13538890,000000120376493,5,4,je suis supposé avoir internet haute vitesse mais ce n'est pas le cas,5
265533,09-OCT-11,06-OCT-11,Murali,,en,70.50.23.42,janis.walker@sympatico.ca,13531796,000000120373137,5,5,,3
265534,10-OCT-11,08-OCT-11,Jordan,,en,76.65.17.250,mae.ledlie@sympatico.ca,13556164,000000120435223,5,5,nothing,5
265535,10-OCT-11,07-OCT-11,Gautham,,en,76.67.121.24,lizzzie@sympatico.ca,13546034,000000120397971,5,5,the service was exceptionally fast,5
265536,10-OCT-11,09-OCT-11,Gautham,,en,69.156.146.129,toyfarm@sympatico.ca,13564608,000000120436658,4,4,,5
265537,10-OCT-11,09-OCT-11,Cesar,,en,50.101.220.192,cgraphics@bell.net,13560414,000000120439109,5,5,,4
265538,10-OCT-11,09-OCT-11,Asma,,fr,67.68.149.188,dollye@sympatico.ca,13560882,000000120439989,5,5,,5
265539,10-OCT-11,09-OCT-11,Soumaya,,fr,69.156.161.241,geolou@sympatico.ca,13561314,000000120437612,1,1,"1-  échange plus amical

2- résoudre le problème car après 3 appels à votre service le problème est toujours en suspends.
On nous remet de 24 heures en 24 heures...",1
265540,10-OCT-11,09-OCT-11,Sana,,en,70.26.4.174,dermont@sympatico.ca,13560784,000000120439258,5,5,"the person i spoke to on sunday was exceotionally good on what she was asked to do,it was great talking to her.",5
265541,10-OCT-11,09-OCT-11,Andy,,en,70.26.66.54,nanerj@sympatico.ca,13563236,000000120439075,5,5,excellent customer service representative.,5
265542,10-OCT-11,09-OCT-11,Khouloud,,fr,76.71.179.162,manonfarmer@bell.net,13562734,000000120437864,3,5,"ça dépend de vos techniciens : Khouloud était impeccable et 5 sur 5 franchement. Certains ont un accès trop difficile à comprendre, ou ne nous donnent pas l'heure juste quand à notre problème. Khouloud fut la seule à pouvoir le régler et c'était ma 3e tentative.  ",
265543,10-OCT-11,09-OCT-11,Manel,,fr,64.228.82.93,clarochelle@sympatico.ca,13560494,000000120437256,5,5,la personne ne parlait pas assez fort mais après lui avoir mentionné tout est rentré dans l'ordre Merci,4
265544,10-OCT-11,09-OCT-11,Gabriel,,en,69.156.48.126,moira.bourke@sympatico.ca,13563100,000000120438647,,,"This all started with a bell installer arriving atmy door at 9:00 a.m. unbeknown to me.  I had asked for change in my internet asIdid not need unlimited service. After spending 4 hours and trips around the Carrabean,and ending up in Ont. I was told this was all looked after and no mention of a service call . The serviceman was not equipped to do the work and he said just cll for VDSL. I called and again a trip ensued that took me five hours and was told a service man would call at 3PM Again numerouse calls,finally I said I was going to change to Rogers I was in tears by this time.  A service rep called at around ^pm to say he would be sending someone  between 12-5PM today and so I wait This has been an extra looong weekend thanks to your service.",1
265545,06-OCT-11,29-SEP-11,Diaraye,,en,207.112.19.151,cpoyld@sympatico.ca,13441936,000000120217604,3,3,I inquired about a specific promotion you had and she could not tell me why she could not offer it to me.,4
265546,06-OCT-11,05-OCT-11,Sam,,en,65.95.212.126,a.tulecki@sympatico.ca,13512953,000000120366214,5,3,,5
265991,08-OCT-11,07-OCT-11,Andrew,,en,76.69.129.223,helena.stahls@sympatico.ca,13543818,000000120399751,5,5,"I rec'd a call the night before about extending my internet service for another year. First of all, I do not appreciate getting a call after 8 pm.  I explained to Andrew, that because I could not understand the young lady the night before, ( agent XS277) I did not get the end result that I was hoping for. When I rec'd my confirmation the next day, is when I phoned and spoke with Andrew. He was very understanding and patient, and after listening to my story, my conerns were addressed promptly and to my complete satisfaction. I am sorry, but since you insist on out-sourcing your call centre,it is most unfortunate when the caller does not speak English clearly. I totally understand that this probably saves money in the long run, but for a communications company, speaking over the phone in my native tongue would be much appreciated and would save duplicate work and therefore money in the long haul.   ",4
265992,09-OCT-11,08-OCT-11,Gloria,,en,64.228.69.13,pjones33@bell.net,13557524,000000120425810,3,2,tuned out the computer was accidently turned off while dusting. you were as helpful as you could be.,3
265993,09-OCT-11,07-OCT-11,Ahmed,,fr,66.131.120.125,jplebeux@sympatico.ca,13544988,000000120405183,1,1,,1
265994,09-OCT-11,03-OCT-11,Tony,,en,50.101.138.117,okecw@sympatico.ca,13494292,000000120310817,4,4,,5
265995,09-OCT-11,08-OCT-11,Franssesca,,en,70.27.192.190,diane.mcgarry@bell.net,13553552,000000120435975,5,5,Rethink your user manuals to install internet.,4
265996,09-OCT-11,08-OCT-11,Mathew,,fr,67.68.116.250,marcelgelinas1@sympatico.ca,13556244,000000120423059,5,5,rien,5
265997,09-OCT-11,05-OCT-11,Rodrigues,,fr,65.92.177.79,l.beaupre@sympatico.ca,13519892,000000120360983,2,2,"Le technicien devait venir le 6 oct.en p.m. J'ai attendu vainement jusqu'a 17 hres. J'ai alors rappelé Bell, pour apprendre que mon rendez-vous était cédulé pour mardi le 11. Heureusement j'ai pu avoir un technicien samedi le 8 qui a rapidement résolu mon problème.
Cependant Outlook ne fonctionnait pas et après avoir tenté de régler mon problème au téléphone ,la préposée n'a pas réussit après une heure de tentative.
C'est un neveu qui a corrigé la chose apres quelques minutes. Heureusement qu'il était disponible.",3
265998,10-OCT-11,09-OCT-11,Ameer,,en,76.64.122.123,r.riebe@sympatico.ca,13563622,000000120443916,4,5,,5
265999,10-OCT-11,09-OCT-11,Vijay,,en,70.27.124.211,erik.k@sympatico.ca,13561070,000000120436644,4,3,This guy was good and knew what to do and test.  it is to bad that Bell could not follow through here to repair the conection as promised.,3
266000,10-OCT-11,02-OCT-11,Mohammed,,en,64.228.32.19,lindazdebiak@sympatico.ca,13480640,000000120287183,2,,I was given a long distance dial up number by this rep and when i asked if it was long distance was tol no.  At the end of the conversation I was told it was not Bell's problem.  I did not like his attitude.  He did call back and apologize for giveing me a long distance number.  It just seems everytime I phone I end up talking to 2 or 3 different people and they all tell me something different. ,
266001,10-OCT-11,09-OCT-11,Priya,,en,184.145.112.125,andrew-nguyen@sympatico.ca,13559876,000000120438631,5,5,na,5
266002,10-OCT-11,09-OCT-11,Manel,,fr,70.29.195.128,guerinfrancine@sympatico.ca,13561450,000000120438212,5,5,rien,5
266003,10-OCT-11,08-OCT-11,Adam,,en,70.27.22.44,mixer101@sympatico.ca,13556718,000000120430148,1,1,everything was bad and wrong...every aspect of this transaction could beimproved apon,1
266004,10-OCT-11,09-OCT-11,Jose,,en,174.95.9.207,gmenotti@sympatico.ca,13561394,000000120440326,4,4,,4
266005,10-OCT-11,25-SEP-11,Vikram,,en,70.50.105.153,michaelthibault@sympatico.ca,13392598,000000120125352,5,4,,5
266006,10-OCT-11,09-OCT-11,Nes,,en,76.67.80.114,helgir@sympatico.ca,13561548,000000120439137,4,3,,4
266007,10-OCT-11,09-OCT-11,Brittany,,en,76.67.80.114,helgir@sympatico.ca,13561550,000000120439782,4,4,,4
266008,10-OCT-11,09-OCT-11,Nelly,,en,76.68.166.243,barryandsuzanne@bell.net,13560052,000000120438614,5,4,,5
266009,10-OCT-11,09-OCT-11,Mayned,,en,76.64.147.120,fre.cam@sympatico.ca,13561202,000000120441449,5,5,,5
266010,10-OCT-11,06-OCT-11,Wajdi,,fr,76.69.110.132,impot.laurentien@bell.net,13531508,000000120383555,4,5,,4
266011,10-OCT-11,09-OCT-11,Maurice,,en,207.219.69.167,kevincranley@sympatico.ca,13562250,000000120440216,1,1,Install my services the first time. Actually show up to appointments. I have called bell over 15 times since sept 30th and the issue is still not resolved. Unbelievable. ,1
266012,10-OCT-11,09-OCT-11,Madhu,,en,184.145.1.238,kroemer@sympatico.ca,13562346,000000120442612,5,4,,5
266013,10-OCT-11,09-OCT-11,Med Nabil,,fr,174.91.248.144,gerald.duplantie@sympatico.ca,13561326,000000120444880,5,5,rien de plus. Le technicien a très bien fait son travail. Merci,5
266014,10-OCT-11,09-OCT-11,Jean,,en,174.91.117.210,layne1@sympatico.ca,13562426,000000120437603,4,4,"Complete description of the long distance plan I was on compared with the new plan recommended.   Other than price, I am still unsure if the recommended new plan will meet my needs.",4
266015,10-OCT-11,08-OCT-11,Ravi,,en,65.94.205.233,1jackfran@sympatico.ca,13551530,000000120423533,2,2,deal with people in Canada,2
266016,10-OCT-11,09-OCT-11,Mohammed shafeeq,,en,70.30.0.15,harindersingh@sympatico.ca,13561510,000000120438235,5,4,,5
266017,10-OCT-11,03-OCT-11,Masood,,en,64.231.81.115,stevecooke@sympatico.ca,13496942,000000120305753,5,5,nil,5
266018,10-OCT-11,09-OCT-11,Gabriel,,en,70.27.100.254,s.charlebois@sympatico.ca,13563982,000000120438123,5,5,"thank Gabriel for his patience, as with my head cold causing my hard of hearing, he was very understanding and fix he issue I called about...well done ",5
266019,10-OCT-11,09-OCT-11,Erick,,en,76.67.195.129,ynovikov@sympatico.ca,13564880,000000120438785,4,4,,4
266020,10-OCT-11,09-OCT-11,Adnan,,en,74.12.122.250,bobandjean56@bell.net,13560212,000000120442228,5,5,"Nothing.  Adnan grasped my concern quickly, took charge, and solved the issue.",4
266021,10-OCT-11,09-OCT-11,Matthew,,en,64.231.178.129,ceciliarayo@sympatico.ca,13560396,000000120438506,5,5,,5
266022,10-OCT-11,27-SEP-11,Oscar Ernesto,,en,67.70.201.165,liseanddave@bell.net,13418874,000000120163446,1,4,when I called the first time Wed am the lady said she was booking and sending the fst out on Friday...no show..called again am Monday and the guy said nothing noted..wasn't good customer service not happy customer....,2
266023,07-OCT-11,06-OCT-11,Brahim,,fr,76.64.250.152,mhdrouin.0904@sympatico.ca,13534506,000000120377410,1,1,"je suis restée plus de 30 minutes en ligne avec votre employé, qui ne semblait pas très bien connaitre son travail. il a finalement transféré ma demande à un technicien qualifié, qui lui a rapidement pris la décision d'envoyer un technicien à ma résidence.  deux jours et demie plus tard, j'ai enfin pu récuppérer l'internet.  je vous signale que j'en ai besoin pour travailler et que j'ai été privé de mon principal outil de travail pendant plus de 48 heures.",1
266024,07-OCT-11,18-SEP-11,Sana,,fr,70.49.93.91,valois47@sympatico.ca,13305022,000000119959503,3,3,,3
264497,09-OCT-11,04-OCT-11,Julie Anne,,fr,76.67.212.228,abedard12@sympatico.ca,13498800,000000120336373,3,2,"Donner des informations plus élaborées, sur internet, lorsque le service DSL haute vitesse, rencontre des problèmes.",3
264498,09-OCT-11,07-OCT-11,Nas,,en,69.157.227.217,glaustin@sympatico.ca,13543444,000000120409371,5,5,not much - it was an easy question - upgrade to highspeed internet ,5
264499,09-OCT-11,06-OCT-11,Paula,,en,174.95.86.75,schow@sympatico.ca,13537214,000000120384030,4,4,"i had called before and was told the 
same thing the first time.  if the job was done properly the first time; There wouldn't be a need for a second phone
call. Thanks",4
264500,09-OCT-11,08-OCT-11,Dheeraj,,en,64.231.177.249,ostovich@sympatico.ca,13557238,000000120436394,5,4,"I had the feeling that your agent expected a certain kind of problem and was not hearing the question I asked. But we sorted it out, and he did explain one important and misleading item in the paper instructions on modems.",5
264501,09-OCT-11,08-OCT-11,David,,en,69.159.185.114,maxinew@sympatico.ca,13556482,000000120425063,4,4,,4
264502,09-OCT-11,08-OCT-11,Silvia,,en,76.67.80.58,barbl43@sympatico.ca,13552342,000000120422160,1,3,"Move all your call centers back to Canada where people can understand english and speak it fluently as well.  We pay Bell Canada not India, Phillipines, France etc.  We are very unhappy to think that a company that started in Brantford, ON with world technology would not employ the country's citizens where it was invented.  Very poor business relations on the part of Bell Corporate decisions.  We are seriously considering changing all of our Bell services which include phone, internet and satellite to another provider.",2
264503,09-OCT-11,06-OCT-11,Prem,,en,70.50.177.121,trisha4@sympatico.ca,13525560,000000120372989,3,1,internet still not working even though I now have the ethernet cable plugged directly into a laptop and a phone cable. There was mention of a new modem being sent to me in the mail. Is this happening for sure.Internet keeps cutting out. There is not a problem with security codes etc. Away for thanksgiving but hope it's working upon return. Help appreciated.,
264504,09-OCT-11,08-OCT-11,Felix,,en,70.52.216.7,brendac-mills@sympatico.ca,13552652,000000120429435,5,1,Rectified the problem the first time a Bell Technician arrived on site. ,4
264505,09-OCT-11,08-OCT-11,El Hadji,,en,216.208.194.172,froggy_toronto@sympatico.ca,13554164,000000120424263,5,5,,3
264506,09-OCT-11,08-OCT-11,El Hadji,,en,70.24.164.67,ytavenor@sympatico.ca,13559476,000000120432743,4,4,Nothing,4
264507,09-OCT-11,07-OCT-11,Leslie,,en,64.231.134.43,darylcapson@sympatico.ca,13541802,000000120406137,5,5,Bring candy.,5
264508,09-OCT-11,08-OCT-11,Margaret,,en,76.68.123.232,lou.tassy@sympatico.ca,13556036,000000120432894,5,,"Margaret and the gentleman I spoke to before her were wonderful.
I will just thave to wait until my next bill to find out if they were able to resolve my problem cause by  your representative outside of Canada.
 I was never  conected to Bell t.v. yet for the last two months I was billed, and twice demanded to return the modem that I never received. My bill for Bell telephone and internet went up from $ 81.00 to  $113.13 !!!! I made at least 10 telephone calls always just promissed that the problem was fixed.
I hope this time it will be (in my next bill).
If not, after more then 50 years with Bell I will be forced to transfer my telepnone and internet to Rogers that is providing  my cable t.v. for  about 30 years, with no problems.
So far I have been fateful to both companies, I want no changes  unless I am forced to.
It appears  that Bell grew too fast, with different departments outside Canada and one does not know , is not willing  or able to  correct mistakes made by others.Your last two representatives that I spoke to were from here,the person that created the problem and promissed to fix it  was not.
I am still hopeful.
Thank you.",
264509,09-OCT-11,08-OCT-11,Ajay,,en,74.15.148.211,p.frechette@sympatico.ca,13557248,000000120429607,5,3,,3
264510,09-OCT-11,05-OCT-11,Ahmed Ramy,,en,184.144.231.107,mdrd@sympatico.ca,13521354,000000120359734,1,2,internet sevice could not do any thing need to pay for technecien to solve problem and price for three services can get cheaper and we have to call and re-organise the pricing on bills when it have been with bell for over 25 year and more ,1
264511,09-OCT-11,07-OCT-11,Rayeesa,,en,70.48.96.4,misscpb@sympatico.ca,13547160,000000120404574,5,5,"none, the call was fast, efficient and 100% resolved the problem",5
264512,09-OCT-11,07-OCT-11,Imran,,en,76.71.28.6,heathermaxwell@sympatico.ca,13543792,000000120401959,5,5,,5
264513,09-OCT-11,08-OCT-11,Asma,,fr,69.159.161.252,rene_gelinas@sympatico.ca,13557820,000000120428470,3,2,"En fait, le problème venait de mon ipad qui n'acceptait pas de se connecter à mon réseau sans fil.  La personne m'a expliqué que mon réseau fonctionnait.  On a fermé le modem et rallumé est ça ne fonctionnait toujours pas. J'aurais aimé savoir comment programmer mon ipad.  Je suis consciente que ce n'est pas le rôle du soutien technique.",4
264514,09-OCT-11,07-OCT-11,Sabha,,en,76.68.17.127,b.babcock@sympatico.ca,13540180,000000120415934,3,2,correct the problem,4
264515,09-OCT-11,07-OCT-11,Gilbert,,en,65.94.202.191,dlsimpson@sympatico.ca,13542216,000000120414458,5,5,,5
264516,09-OCT-11,07-OCT-11,Seshadri,,en,70.29.126.103,john_241@sympatico.ca,13544832,000000120398064,4,4,,5
264517,09-OCT-11,07-OCT-11,Krutthiga,,en,50.101.166.32,b4griff@sympatico.ca,13540204,000000120407545,4,4,,5
264518,09-OCT-11,06-OCT-11,Naveed,,en,70.54.91.180,dldonaldson@bell.net,13529638,000000120380496,5,5,Stop surveying tam with he service of your agents more than once.  I also had a telephone survey. Question 4 below is based on how satisfied I am with Bell email. ,2
264519,09-OCT-11,07-OCT-11,Sajid,,en,69.156.176.243,doddie38@bell.net,13542246,000000120415077,4,4,,4
264520,09-OCT-11,08-OCT-11,Mohammed shafeeq,,en,184.147.40.149,e.r.badgley@sympatico.ca,13553786,000000120429637,5,5,none,5
264521,09-OCT-11,08-OCT-11,Aguibou,,fr,184.148.249.34,nbachand@bell.net,13557044,000000120424832,5,4,"Avoir un accès direct au conseiller Aguibou.  Avant de lui parler j'ai dû discuter avec un autre conseiller qui m'a redirigé à Aguibou.  Du coup, j'ai dû répondre une deuxième fois aux questions d'identification.  À noter que la qualité de la ligne était très mauvaise.  De plus le premier conseiller, Heny, n'était pas très aimable.  Voilà!  Bonne journée.",4
264522,09-OCT-11,08-OCT-11,Nagender,,en,184.148.179.3,RNABI@sympatico.ca,13551718,000000120430456,5,5,,5
264523,09-OCT-11,07-OCT-11,Besma,,fr,174.89.76.216,massonma@sympatico.ca,13546710,000000120407680,3,,"Répondre à ma demande.  Je ne suis pas certaine d'avoir bien compris. On m,a dit qu'un représentant de niveau 2 m'appellerait mais cela n'est pas arrivé. Je devrai téléphoner à nouveau pour me renseigner.",3
264524,06-OCT-11,05-OCT-11,Ousmane,,fr,24.122.65.31,alain018_2@sympatico.ca,13513238,000000120365989,5,5,,5
264525,06-OCT-11,05-OCT-11,Mohamed,,fr,184.144.149.38,brousseaunathalie@sympatico.ca,13514518,000000120366523,5,5,Rien d'autre.,5
265011,07-OCT-11,30-SEP-11,Tejaswvi,,en,70.54.15.241,rshirreff@sympatico.ca,13463836,000000120261743,5,4,"The problem with my internet service occurred because my home phone was completely out of service and remained out of service for 6 days despite numerous call to Bell home phone service.  Ultimately, after making an Executive ocmplaint, the problem (in an outdoor terminal) was repaired, restoring both phone and internet service.  I was advised by the Executive office that the delay in effecting the repair was due to a problem with the technicians who first came out on the call.  The technician who finally remedied the problem was polite and efficient.  The customer service agents I spoke to during the 6 days my service as down (including Tejaswvi) were all very polite and professional.  They understood the problem, offered sincere apologies on behalf of the company and provided me with status updates.  They were as helpful as they could be in the circumstances.  As indicated above, the Executive office confirmed that the delay in repairing my service was solely the fault of the technicians.  I think the customer service agents I spoke to (including Tejaswvi) were exemplary.
",4
265012,07-OCT-11,04-OCT-11,Chekib,,fr,65.93.13.37,jacques.fortier@sympatico.ca,13504198,000000120344106,4,4,"une livraison plus rapide du modem - 
un appel de service mardi soir pour uns réception du nouveua modem vendredi - c'est scandaleux !

",2
265013,07-OCT-11,04-OCT-11,Emylie,,fr,65.93.13.37,jacques.fortier@sympatico.ca,13504200,000000120343443,4,4,,2
265014,07-OCT-11,05-OCT-11,Prem,,en,69.157.65.110,vandenberg_4@sympatico.ca,13525686,000000120372412,4,4,slight language barrier,4
265015,07-OCT-11,06-OCT-11,Michael,,en,174.91.175.225,cowboy_1962@sympatico.ca,13528922,000000120387428,4,4,,5
265016,07-OCT-11,06-OCT-11,Darwin,,en,174.95.136.122,clbiel@bell.net,13528784,000000120389299,5,5,,5
265017,07-OCT-11,04-OCT-11,Vikram,,en,174.95.18.167,spasternak77@sympatico.ca,13510866,000000120345154,1,1,explain that a tech need to come to my house not that the service upgrade would be in place by Saterday,1
265018,07-OCT-11,05-OCT-11,May,,en,65.93.171.226,aghazadeh@sympatico.ca,13513148,000000120361531,1,1,be honest,1
265019,07-OCT-11,06-OCT-11,Chenrup,,en,67.201.167.230,kaylenblakely@sympatico.ca,13532768,000000120394539,4,4,"I had trouble understanding the person I was talking to, however after repeating the instructions a few times my problem was resolved.  Thanks",4
265020,07-OCT-11,04-OCT-11,Mudilyar,,en,67.70.201.136,janetlasso@sympatico.ca,13504320,000000120338023,5,5,I can't think of anything he could have done better.,5
265021,08-OCT-11,06-OCT-11,Evangeline,,en,70.50.20.61,aisu3@sympatico.ca,13526808,000000120392277,4,5,I thought the service level received wss wonderful.,5
265022,08-OCT-11,07-OCT-11,Deepak,,en,65.93.204.221,stuben@sympatico.ca,13550206,000000120397946,5,5,,5
265023,08-OCT-11,05-OCT-11,Gloria,,en,70.55.65.174,r.salame@sympatico.ca,13523296,000000120348493,5,4,"Live up to the appointment that you gave to install the new planm. you confirmed it but didn't come or call, causing  a lot of inconvenience for I had to cancel things to be here. 

",2
265024,08-OCT-11,06-OCT-11,Suresh,,en,65.95.4.159,BBgurl2010@bell.net,13526356,000000120381267,5,5,"I actually called becacuse i recieved a call saying that there would be a tech coming to install my internet. but It was hooked up a week ago. so I called in to find out about why my computer speed was so slow and why netflix was taking 20 mins to load and was still slow. I was missing my 2nd DNS server on my DVD player and her helped me find it. another thing that is annoying is that you cannot check your data useage till u get a bill. for someone like me who streams and downloads alot, its hard to judge the amount I have used already. disappointed in Bell for going over to paying for data per gig.  I just figured by creating DSL and Broadband we were past the monitoring the useage. but aside from that i ",4
265025,08-OCT-11,07-OCT-11,Juan,,en,64.231.204.240,wdunn2@bell.net,13551174,000000120409191,5,5,"Threr isn`t anything I can think of.
I am just having a hard time getting uses to so many chanels on the tv.",5
265026,08-OCT-11,07-OCT-11,Shawn,,en,64.229.177.95,aagbanti@sympatico.ca,13539334,000000120402629,4,4,Had to be on the phone for a very long time. Could speed up the proccess by going straight to whatever solution to the problem I had.,4
265027,08-OCT-11,07-OCT-11,Sumithra,,en,65.93.206.252,jean.wilford089@sympatico.ca,13544454,000000120397932,5,5,little trouble understnding communication,5
265028,08-OCT-11,07-OCT-11,Mohamed,,fr,69.156.65.84,gil3@sympatico.ca,13543380,000000120403486,5,4,rien de plus,5
265029,08-OCT-11,06-OCT-11,Gavin,,en,174.95.200.126,alun.morgan@sympatico.ca,13527024,000000120382513,4,4,Our need to contact Bell for service occurs too often.  99% of the time the problem is outside of our control and involves the phone lines.  Something needs to be done in our area to rectify the entire situation.,3
265030,08-OCT-11,05-OCT-11,Jose,,en,69.158.66.140,ladirasse@bell.net,13519938,000000120352290,4,4,,5
265031,08-OCT-11,07-OCT-11,Jessica,,en,76.70.76.219,lois.steele@sympatico.ca,13546082,000000120420663,5,5,"Nothing really. Its a problem solving sort of exercise that one must go through because I`m not sure where the problem lies. Is the problem with Internet Explorer or with the computer? As well there are certain steps one must take prior to contacting Bell.I do not have day to day experience with resolving this type of problem. Ergo there is a lack of skill in even remembering what to do or where to turn.
By the way, I can be reached at r.smith@bell.net Thanks",5
265032,08-OCT-11,06-OCT-11,Suresh kumar,,en,64.231.250.167,mikeandvicki@sympatico.ca,13534646,000000120373234,4,4,Unfortunately I had a hard time understanding the service rep do to a language barrier at no fault to either party.  The rep was very nice and pleasant but difficult to understand. Thanks,4
265033,08-OCT-11,07-OCT-11,Luis,,en,174.89.117.43,davbrown@sympatico.ca,13541814,000000120417673,5,5,,5
265034,08-OCT-11,05-OCT-11,Kanni,,fr,74.12.226.35,serge91@sympatico.ca,13524376,000000120371345,5,4,,5
265035,08-OCT-11,07-OCT-11,Sarry,,fr,174.93.246.223,isabelle_n_martin@sympatico.ca,13544110,000000120413155,4,3,,4
265036,08-OCT-11,07-OCT-11,Alun,,en,67.70.160.242,christinep106@sympatico.ca,13541232,000000120414494,5,5,Nothing,5
265037,08-OCT-11,07-OCT-11,Selene,,en,67.70.87.249,kwredmond@sympatico.ca,13545594,000000120400346,3,4,,4
265038,08-OCT-11,07-OCT-11,Nathan,,en,70.27.61.155,haiseldenr@sympatico.ca,13543696,000000120399806,4,3,Had to make a second call because the summary sent did not cover all items that were offered. The second call to Zea at 10am resolved the issue.,5
265039,08-OCT-11,07-OCT-11,Mouna,,fr,70.30.246.171,rachel99@sympatico.ca,13548688,000000120398780,2,4,moins de excusez moi mme au 2 minutes plus de rapidite SVP prendre du monde qui ns comprenne en francais,3
265040,08-OCT-11,07-OCT-11,Katherine,,en,70.27.30.123,jgforbes@sympatico.ca,13544592,000000120410056,5,5,,5
265041,08-OCT-11,07-OCT-11,David,,en,67.71.22.149,leducar@sympatico.ca,13545802,000000120412750,4,4,,4
265547,06-OCT-11,05-OCT-11,Inobel,,en,70.24.169.238,Emmykeays@bell.net,13512718,000000120349036,4,4,"I asked about and extra modem that was mailed to my home after the technician set up my modem a couple weeks before.  I was told by the first rep (not technical support)that I should return the package marked rejected to Canada Post.  I went to a local outlet the next day, and was told I had to drive to Purolator, they said they used to accept them in the past, but it wasn't the practice any longer. I was disappointed at receiving conflicting information.",4
265548,07-OCT-11,06-OCT-11,Melanie,,en,184.145.1.248,kayca@sympatico.ca,13532766,000000120374721,5,5,"As was noted by Melanie, I had previously received a phone call asking if I still wanted to be under contract and I would get the 5.00 cr. but I wonder why it wasn't put on my account.",5
265549,07-OCT-11,06-OCT-11,Melvin,,en,70.53.44.137,glenda_fraser@sympatico.ca,13530968,000000120380974,5,5,nothing Melville was great!,5
265550,07-OCT-11,06-OCT-11,Ronda,,en,64.229.31.92,j.r.zurbrigg@sympatico.ca,13531614,000000120374576,3,4,"On several occasions I have asked Bell if I can put my internet service on temporary (seasonal)suspension and still retain my e mail (sympatico)access thru other internet services, sometimes they say yes, sometimes they say no. It is critical that I maintain my e mail account/access. I don't feel that this is a very professional response. ",3
265551,07-OCT-11,06-OCT-11,Elizabeth,,en,69.156.93.16,onsite2@sympatico.ca,13535552,000000120380670,1,1,Not disconnect with me.,1
265552,07-OCT-11,06-OCT-11,Julie Anne,,fr,174.88.87.152,s.thuot@sympatico.ca,13536986,000000120394038,4,4,,4
265553,07-OCT-11,06-OCT-11,Nejib,,fr,70.53.209.236,thng@sympatico.ca,13538178,000000120377863,5,5,,4
265554,07-OCT-11,06-OCT-11,Mohamed,,fr,174.89.224.75,claude.charbonneau@sympatico.ca,13528734,000000120391019,5,5,,5
265555,07-OCT-11,06-OCT-11,Manel,,fr,65.94.87.114,henrigiguere@sympatico.ca,13531314,000000120386285,5,5,,5
265556,07-OCT-11,05-OCT-11,Aaron,,en,174.94.32.168,mddonner@sympatico.ca,13521346,000000120354344,3,,"Link your TV, Phone and Internet Service Dept. more efficiently and improve communications between all departments and all customers. Less wait time! Make accurate notes on customer calls so that when there is a problem you are able to go back to the notes from the previous call. Inform your ""loyal customers"" about specials you are offering so the customer is not the one that is having to call to inquire as to the ""specials"". Very annoying for such a loyal customer!",3
265557,07-OCT-11,06-OCT-11,Brenda,,en,174.88.14.134,jmhartig@sympatico.ca,13532214,000000120395051,5,5,Can't think of anything.,5
265558,07-OCT-11,06-OCT-11,Carmen,,en,65.92.50.76,tyler.macleod@sympatico.ca,13538426,000000120383055,3,1,"Did not offer any options, could not do anything but read from her binder. Probably not her fault. Not equipped to help",1
265559,07-OCT-11,06-OCT-11,Melvin,,en,65.92.50.76,tyler.macleod@sympatico.ca,13538422,000000120382158,1,1,"Not helpful, hard to understand and left me on hold for almost 7 minutes",1
265560,07-OCT-11,03-OCT-11,Sandra,,en,184.151.127.229,sbols@sympatico.ca,13496200,000000120294998,3,3,"When you contact Bell for an issue you: are not fully informed of all the details, for example we switched from our WiMax hub only because you were discontinuing this service in our area and purchased the 4G NETGEAR, we were not informed that we would loose our e-mail address with sympatico. it is only after placing a few other call to Bell that i was informed of this. Also the billing issues: we were unaware that it would not be billed under our other Bell services and therefore loose our bundling credit, i spent over ONE HOUR dealing with different departments to solves all issues. TO MANY DEPARTMENTS that are not aware of what going on with your account.Make it easy for customers to deal your our services inquiries. Your staff is mostly helpfull but only answer not help guide you thru this maze of information. ",2
265561,07-OCT-11,06-OCT-11,Aquiles,,en,174.91.33.158,dgsmith126@sympatico.ca,13529500,000000120393970,5,5,Perfect service,4
265562,07-OCT-11,04-OCT-11,Mark,,en,65.92.52.34,altima2@sympatico.ca,13499190,000000120333494,4,5,nothing,5
265563,07-OCT-11,06-OCT-11,Christopher,,en,76.69.6.163,rregiste@sympatico.ca,13536856,000000120376341,5,5,nothing as of now,5
265564,07-OCT-11,06-OCT-11,Visakan,,en,64.231.167.134,mbeauchamp001@sympatico.ca,13534328,000000120393612,5,5,nothing very satisfied,5
265565,07-OCT-11,06-OCT-11,Mustapha,,fr,70.55.181.80,ceillier@bell.net,13528466,000000120390286,4,3,Être plus clair dans les explications.,5
265566,07-OCT-11,06-OCT-11,Porushotham,,en,70.52.185.194,sondrabolton@sympatico.ca,13537570,000000120388076,5,5,Long wait to get connected to the technician,4
265567,07-OCT-11,06-OCT-11,Mohammed,,en,74.14.39.20,jerrygiberson@sympatico.ca,13532052,000000120396261,2,1,"Support staff with better knowledge of Safari browser
and Apple computer applications",2
265568,07-OCT-11,06-OCT-11,Mustapha,,fr,67.68.113.54,jeanne019@sympatico.ca,13531980,000000120384452,5,4,Notre Problême était que nous avons due changé le disque dur et mes dossiers était annulé il fallait repartir à neufet reprendre contact avec vous qui êtes mon fournisseur,5
265569,07-OCT-11,05-OCT-11,Vikram,,en,70.30.80.228,dgallant_5@sympatico.ca,13515848,000000120371903,5,5,,5
265570,07-OCT-11,05-OCT-11,Ann,,en,65.93.171.226,aghazadeh@sympatico.ca,13513146,000000120360533,1,,just don't be hypocrite,1
265571,08-OCT-11,07-OCT-11,Faouzi,,fr,184.144.216.190,poblanita77@sympatico.ca,13548524,000000120414444,4,4,le service pour cet appel était parfait. ils ont résolu mon problème. par contre c'est un problème que je n'avais pas avant de me faire changer de modem par une autre dame qui m'a téléphoné pour savoir si j'étais satisfaite de mon service. j'ai été 2 jours sans internet. et maintenant j'ai de la misère avec mon  windows mail...,4
265572,08-OCT-11,07-OCT-11,Hector,,en,65.92.47.40,jjwish@sympatico.ca,13544664,000000120404826,5,5,Always make sure old people can hear and understand. The two men I talked with were very clear and most helpful. Thanks. ,5
265573,08-OCT-11,07-OCT-11,Francine,,en,69.156.51.98,cloclo1948@bell.net,13541378,000000120400295,4,4,,4
265574,08-OCT-11,07-OCT-11,Joy,,en,67.68.19.76,dick.gaiser@sympatico.ca,13542154,000000120406776,5,4,Nothing.  I have always had excellent service over the years with a Bell agent. And my needs have always been met. ,5
265575,08-OCT-11,07-OCT-11,Georges,,fr,70.26.221.175,rousyl@bell.net,13549244,000000120403949,1,1,QUE LA PERSONNE QUI RÉPOND AUX APPELS ESSAIE DE COMPRENDRE ET DE M'AIDER,1
265576,08-OCT-11,07-OCT-11,Chrystelle,,fr,184.148.251.139,madus@bell.net,13546394,000000120420102,4,4,,4
265577,10-OCT-11,06-OCT-11,Rinta,,en,69.156.58.243,lrpetrie@sympatico.ca,13533632,000000120390081,5,5,,5
265578,10-OCT-11,09-OCT-11,Johanna,,en,70.31.24.221,rjshields@sympatico.ca,13563792,000000120442469,5,5,Nothing. Johanna was very thorough in her investigation of the problem as well as the suggested solutions on my part.,5
266025,07-OCT-11,09-SEP-11,Marwa,,fr,70.49.93.91,valois47@sympatico.ca,13200582,000000119771560,3,3,,3
266026,07-OCT-11,06-OCT-11,Grace,,en,70.27.78.6,jkschindel@sympatico.ca,13532172,000000120381151,5,5,,4
266027,07-OCT-11,04-OCT-11,Karla,,en,70.54.7.39,bveinot@sympatico.ca,13500378,000000120331892,5,5,lowered my bill,5
266028,07-OCT-11,02-OCT-11,Jose,,en,64.229.96.171,ron.pfaff@bell.net,13482814,000000120288214,1,1,By not changing my outgoing email address with out notification of permission.,1
266029,07-OCT-11,02-OCT-11,Hema,,en,64.229.96.171,ron.pfaff@bell.net,13482818,000000120288615,1,1,"You changed my outgoing email address that I have used for years without telling me or asking permission. It caused me at lot of problems with lost important messages, interest charges etc.
Totaly unacceptable.
I will not be renewing my service and will be switching everything to another provider. Your people in some distant call centre had no solution.

",1
266030,07-OCT-11,04-OCT-11,Rahma,,fr,76.71.190.57,poitras.claire@sympatico.ca,13509132,000000120334955,5,5,rien tot était parfait,4
266031,07-OCT-11,06-OCT-11,Juan,,en,174.92.111.182,ruthwerchola@sympatico.ca,13536902,000000120391736,5,5,nothing,5
266032,07-OCT-11,06-OCT-11,Paul,,fr,76.69.173.47,p.murray_@sympatico.ca,13535613,000000120396548,4,4,,5
266033,07-OCT-11,06-OCT-11,Patricia,,fr,65.94.246.32,jean-luc.boulch@sympatico.ca,13531922,000000120390958,5,5,,5
266034,07-OCT-11,05-OCT-11,Skander,,fr,174.92.245.184,manon125@sympatico.ca,13520836,000000120365209,5,5,,5
266035,07-OCT-11,05-OCT-11,Nizar,,fr,174.92.245.184,manon125@sympatico.ca,13520838,000000120368037,5,5,,5
266036,07-OCT-11,04-OCT-11,Sonia,,fr,65.92.214.124,anneetmarc-andre@sympatico.ca,13499392,000000120325637,5,5,,5
266037,08-OCT-11,26-SEP-11,Stacey,,en,65.92.153.105,dmok@sympatico.ca,13399014,000000120136077,5,5,Nil,4
266038,08-OCT-11,07-OCT-11,Naoufel,,fr,70.53.141.75,bernard.lahaie@sympatico.ca,13540408,000000120400223,5,5,,5
266039,08-OCT-11,07-OCT-11,Linda,,en,76.64.198.19,m1_evans@sympatico.ca,13546344,000000120408850,4,4,Can't think of anything,4
266040,08-OCT-11,06-OCT-11,Amanda,,en,174.89.246.122,darnellew@sympatico.ca,13529224,000000120392577,3,4,Listen to my problem without trying to sell me a promotion to solve a mistake that was made from one of your representatives.,2
266041,08-OCT-11,07-OCT-11,Belhassen,,fr,76.65.122.121,mariahortensia.peralta@sympatico.ca,13546552,000000120408807,3,4,,3
266042,08-OCT-11,07-OCT-11,Anthony Florence,,en,70.54.108.85,slika@bell.net,13549942,000000120415972,3,2,"These things are going on all the time
i have to watch Last month i had no
internet for 11 days till service man came
he fixed good the one before him he seemed
he didnt care anyway its OK now
George",4
266043,08-OCT-11,06-OCT-11,Carolina,,en,76.67.74.20,albertus@sympatico.ca,13526900,000000120395012,4,4,,5
266044,08-OCT-11,07-OCT-11,David,,en,64.231.224.17,jgroothuis@bell.net,13544604,000000120401924,1,1,"I left Execulink internet because the Bell sales person convinced me to purchase the "" Bundle"". I was told Bell had a tech crew to help. Your tech crew leaves much to be desired. When I called Execulink I spoke to someone Canada who was paid decently and actually knew what they were talking about. Bells support crew works somewhere in Asia and have no idea what they are talking about.",1
266045,08-OCT-11,07-OCT-11,Ricardo,,en,76.68.92.197,smv@sympatico.ca,13549990,000000120406037,5,5,,5
266046,08-OCT-11,07-OCT-11,Sharadha,,en,70.29.129.98,rmlove@sympatico.ca,13549072,000000120408043,5,5,,4
266047,08-OCT-11,07-OCT-11,Greg,,en,174.89.130.232,bfteske@sympatico.ca,13540454,000000120399128,5,3,They said that my security would be back in a few hours but I had to call again and talk to another customer care representative and they had to call a technician. It took the technician quite a while to get my security running. Someone had accidentally put me onto vacation and I didn't ask to be put onto vacation.  It was a bit of an inconvenience for part of two days.,3
266048,08-OCT-11,07-OCT-11,Krishidhar,,en,174.95.130.242,sclibra@sympatico.ca,13549622,000000120411661,5,5,,5
266049,08-OCT-11,07-OCT-11,Methil,,en,65.92.44.86,maureen010@sympatico.ca,13546744,000000120399396,5,5,Nothing,5
266050,08-OCT-11,07-OCT-11,Caroline,,en,64.231.163.22,mulock_risk@sympatico.ca,13547474,000000120400017,5,5,,3
266051,08-OCT-11,07-OCT-11,Chaouki,,en,174.92.243.171,gillescampeau@sympatico.ca,13543396,000000120414523,5,5,Nothing in particular. My problem was solved fast and in a proffessional manner.,5
266052,08-OCT-11,07-OCT-11,Mohammed shafeeq,,en,74.14.148.136,lrouse@sympatico.ca,13546174,000000120410661,5,5,,4
266053,08-OCT-11,07-OCT-11,Ahmed,,fr,76.65.89.166,laurin.pauze@sympatico.ca,13545744,000000120402720,5,5,,5
266054,08-OCT-11,07-OCT-11,Matthew,,en,74.14.3.80,tinline.lemire@sympatico.ca,13550672,000000120420599,5,5,Everything went very well due to my lack of technical expertise.  I followed instructions and problem was resolved within 10 minutes max.  Thank you very much for your support. ,5
266055,08-OCT-11,07-OCT-11,Aidin,,en,76.69.130.155,mcsheffrey@sympatico.ca,13546830,000000120409994,4,4,"The individual I dealt with was excellent and was sympathetic and responsive to my concerns  
A more positive,proactive and earlier  response from Bell to the issue would have been appreciated. Long term and loyal clients should not have to remind Bell that they should be treated equally or even with more consideration than the new clients you are trying to secure. Why not a loyal customer promotion on your part that spells out special ""deals"" for long time subscribers rather than having them have to ferret them out or negotiate them on their own  ",4
266056,08-OCT-11,07-OCT-11,Ahmed,,en,184.147.20.118,waynemaddock@sympatico.ca,13551152,000000120420168,4,4,"The customer care representative was quite helpful. However, I had some problems trying to understand what he was instructing me to do at times, as well as some of the steps I was to follow in solving the problem.",3
266057,08-OCT-11,07-OCT-11,Rod,,en,173.238.55.254,kenmatt@sympatico.ca,13545352,000000120402952,1,1,,2
266058,08-OCT-11,07-OCT-11,Susy,,en,69.158.174.57,helmut37@bell.net,13543838,000000120411677,5,5,The Representative to speak a little bit louder,5
266059,08-OCT-11,07-OCT-11,Mohammed,,en,70.52.145.47,dwhuhn@sympatico.ca,13542468,000000120410702,5,4,"The response to my last call was quick, complete and solved my problems. It could hardly be improved upon.",
266060,06-OCT-11,05-OCT-11,Shinoj,,en,204.40.1.129,talut@sympatico.ca,13525164,000000120369531,2,2,,3
266061,06-OCT-11,30-SEP-11,Stephen,,en,70.51.117.231,wbon@sympatico.ca,13465952,000000120250823,1,1,"It has taken one week to resolve a simple issue of unblocking my account. Not only did you block my account, you eventually managed to screw up my wife'sw account asw well.",1
266062,06-OCT-11,05-OCT-11,Abdul,,en,70.27.8.165,plorenz@sympatico.ca,13523110,000000120353792,5,5,??,4
266063,06-OCT-11,05-OCT-11,Lee,,en,70.51.171.92,pptlee@sympatico.ca,13523174,000000120358173,5,5,,4
264526,07-OCT-11,14-SEP-11,Jason,,en,184.146.168.140,huziak@sympatico.ca,13252964,000000119872659,4,4,"I was supposed to receive a filter, but I have not. It must have been overlooked.

I have just chatted with an agent. I think it will be resolved.",3
264527,07-OCT-11,06-OCT-11,Andrew,,en,74.12.234.144,pistons90@bell.net,13536024,000000120374522,5,1,Fixing the problem would have been nice. Called about internet problem and it appeared resolved then has continued making it next to impossible to conduct business. I should not have to go to Starbucks or Mickey D's to access my e-mail and run a business!!!!,2
264528,07-OCT-11,05-OCT-11,Caroline,,en,64.215.161.34,yetti@sympatico.ca,13526128,000000120356537,1,1,Listened to me when I explained that a technician needed to come up.,2
264529,07-OCT-11,06-OCT-11,Salvador,,en,64.229.245.199,amelia.k@bell.net,13527064,000000120388929,5,5,exceptional service from this person,5
264530,07-OCT-11,31-AUG-10,Mathew,,en,174.88.203.122,murray.cardiff@sympatico.ca,9276166,000000110979093,4,1,,3
264531,07-OCT-11,05-OCT-11,Jihed,,fr,76.67.85.234,alainboisvenue@sympatico.ca,13513244,000000120351387,1,1,Aller écouter l'enregistrement et vous comprendrez,3
264532,07-OCT-11,06-OCT-11,Elizabeth,,en,69.159.0.110,david.kidd@sympatico.ca,13529276,000000120389589,5,5,"You could not improve, Elizabeth was very patience and completely hopeful to resolve my issues. I thank her very much for a job well done. In the Navy  say Barvo Zulu!!!!",5
264533,07-OCT-11,03-OCT-11,Radhika,,en,64.231.250.107,gay.gabriel@sympatico.ca,13489004,000000120300150,1,1,know what she was doing and not having to repeat myself so many times,1
264534,07-OCT-11,06-OCT-11,Jose,,en,69.158.77.42,mike.wheeler2@sympatico.ca,13534640,000000120381335,5,5,Nothing! The problem was quickly and efficiently resolved.,5
264535,07-OCT-11,05-OCT-11,Leslie,,en,74.14.34.224,jhong.mcdonald@sympatico.ca,13518783,000000120349143,5,5,,4
264536,07-OCT-11,06-OCT-11,Nourmene,,fr,70.30.216.246,chanteuse_pop@sympatico.ca,13528532,000000120375246,3,4,La demoiselle était sec. Un peu plus de convivialité aurait été appréciée.,3
264537,07-OCT-11,06-OCT-11,Serge,,en,184.147.114.48,s_p_williams@sympatico.ca,13536998,000000120382556,3,2,"Serge was ok. My complaint is not about him. I have not been satified with BELL overall, especially techs not showing up, escalation of problems on the phones, and general lack of any offer of compensation for weeks problems and months of billing issues.",2
264538,07-OCT-11,06-OCT-11,Marwa,,en,69.159.64.179,comeau39@bell.net,13528864,000000120376381,4,4,"the probleum is that I don t believe that Ill get what was promised ,and which I wrote down! so Ill see when I get my bill,  I am quite sure Ill have to call again as usual. In the meantime thanks...",3
264539,07-OCT-11,06-OCT-11,Ivan,,en,70.24.160.169,dstewa@sympatico.ca,13529832,000000120380993,3,3,,3
264540,07-OCT-11,06-OCT-11,Masood,,en,174.89.31.183,bgraham@sympatico.ca,13527806,000000120389575,5,5,,4
264541,07-OCT-11,06-OCT-11,V.v.,,en,64.228.215.4,zaknzeus@sympatico.ca,13538965,000000120377088,5,5,"nothing. all went smoothly and quickly. thanks


JC",4
264542,07-OCT-11,06-OCT-11,Ilona,,en,64.231.144.203,jrphilp1@sympatico.ca,13532512,000000120374170,2,1,Access to 'higher level' CSR/Tech since I am a somewhat knowledgeable user. Your tech answer to the problem was to send me a new modem (Existing modem was tested and OK).Problem was still present when I phoned 8 hours later! PROBLEM WAS BELL's! ,3
264543,07-OCT-11,03-OCT-11,Hatem,,fr,70.30.5.3,robmary_2@sympatico.ca,13495642,000000120300206,3,2,"J'ai recu un avis via e-mail de correction du probleme le 4 Oct sur mon e-mail qui est bloquer. PCQ mon e-mail etait bloquer,...je ne pouvait pas lire la resolution du probleme. Il a fallu que je fasse 2 autres appel,...un le 5 ( pas de resultat. Le monsieur m'a demander d'arreter d'utiliser l'internet pour 24 hre pour pouvoir regler mon probleme )et un appel aujourd'hui ou le representant a finalement realiser mon probleme apres une jasette de 15 minutes. 
J'estime que j'ai perdu $ 2000 en chiffre d'affaire pour les deux dernieres semainesou j'etait bloquer.  Puis-je avoir un escompte dans mon service avec Bell comme compensation ?",2
264544,07-OCT-11,06-OCT-11,Ashfaq,,en,70.48.120.117,letmar@sympatico.ca,13533340,000000120380528,5,5,Nothing...............,5
264545,07-OCT-11,05-OCT-11,Edward,,en,70.26.158.12,davidhamilton-lawyer@bell.net,13515610,000000120367502,5,5,Could not possibly have done anything better.,3
264546,07-OCT-11,06-OCT-11,Hassiba,,fr,67.68.254.190,sylvain033@sympatico.ca,13537958,000000120384182,3,4,,4
264547,07-OCT-11,06-OCT-11,Ahmed Ramy,,fr,67.70.100.225,abeaucage@sympatico.ca,13526650,000000120377465,5,4,"Le service serait sûrement meilleur. Si la compagnie Bell entrerait en communication avec le client pour lui offrir de meilleurs services pour son utilisation et de meilleurs prix.
Le personnel est très compétent et poli. Nous explique bien les choses.
J'ai hâte de voir ce que le personnel m'a offert sera maintenu.",4
264548,07-OCT-11,06-OCT-11,George,,en,67.68.213.236,hing.tam@sympatico.ca,13531356,000000120392499,3,3,Better promotional rates.,3
264549,07-OCT-11,06-OCT-11,Henry,,en,70.55.1.250,lareddon@sympatico.ca,13533142,000000120390498,4,3,"Like Ravi, Henry was excellent. Same problem, though. He resolved it, it came back after I hung up. ",5
264550,07-OCT-11,06-OCT-11,Rebello,,en,174.95.153.109,argyle905@sympatico.ca,13527316,000000120384487,5,5,"I don't know, do you? If so do what you can to prevent repeat of this situation.",4
264551,07-OCT-11,06-OCT-11,Mohamed,,fr,70.24.198.45,rpellerin001@sympatico.ca,13536852,000000120386004,5,5,,4
264552,07-OCT-11,06-OCT-11,Adarsh,,en,206.172.234.36,rpsuzor@bell.net,13536854,000000120384090,5,5,"The problem I was having accessing my emails was resolved to my satisfaction.
The gentleman who helped me was courteous, helpful & patient. I appreciated his help.",4
264553,07-OCT-11,06-OCT-11,Gerardo,,en,174.91.10.9,laruk@sympatico.ca,13533164,000000120388286,5,3,NOTHING..HE DID WHAT HE COULD,4
264554,07-OCT-11,06-OCT-11,Ibrahim,,fr,70.49.74.143,jmg.gohier@sympatico.ca,13532212,000000120396538,5,5,Un rabais pour les inconvénients causé par le service de sécurité Bell défectueux depuis plusieurs semaines.,4
264555,07-OCT-11,06-OCT-11,Tayssir,,fr,76.71.124.197,jacques.ethier009@sympatico.ca,13531700,000000120379296,5,4,"Je trouve toujours le coût trop élevé, pour le service c'est ok",5
264556,07-OCT-11,06-OCT-11,Sajid,,en,65.92.21.76,roslynrh@bell.net,13536828,000000120393074,3,3,could not understand everything because of his accent.He spoke very quickly.,5
264557,07-OCT-11,06-OCT-11,Rodrigues,,en,70.55.1.205,r.cunningham@sympatico.ca,13536198,000000120396432,5,5,Nothing at all,5
264558,08-OCT-11,06-OCT-11,Julie Anne,,en,70.54.142.197,aelliott56@sympatico.ca,13526750,000000120395767,4,4,,3
264559,06-OCT-11,05-OCT-11,Cecile,,en,174.92.49.226,myrnamcpherson@bell.net,13522084,000000120350682,4,4,Nothing for tje timebeing. Thank You.,4
264560,06-OCT-11,05-OCT-11,Will,,en,70.31.18.7,steve.salbach@sympatico.ca,13524912,000000120355834,5,4,excellent service,5
265042,09-OCT-11,07-OCT-11,Wissem,,fr,174.91.228.173,anna_6@sympatico.ca,13539994,000000120420389,4,4,Pour cet appel les indications ont été très claires et données avec beaucoup de patience.,5
265043,09-OCT-11,09-OCT-11,Nizar,,fr,65.92.171.242,m.pat@sympatico.ca,13556142,000000120436561,5,5,rien,5
265044,10-OCT-11,06-OCT-11,Samuel,,fr,67.68.219.172,andore@sympatico.ca,13527106,000000120393915,5,5,,5
265045,10-OCT-11,07-OCT-11,Deepak,,en,76.67.121.24,lizzzie@sympatico.ca,13546032,000000120397979,5,5,"Nothing - the tech was great, and helped me reset my modem that you sent me as the old one had broken.",5
265046,10-OCT-11,09-OCT-11,Dinesh,,en,70.29.57.119,advertisingcreativedirector@sympatico.ca,13559734,000000120436865,5,2,It would require Bell service technicians globally to fully understand the very latest technical issues which affect Bell Sympatico service. Including... all the issues imposed unknowingly upon them by Microsoft.,3
265047,10-OCT-11,08-OCT-11,Sayeeduddin,,en,70.26.77.122,boltonterri@sympatico.ca,13552602,000000120433293,1,1,He screwed up my mail account now I have to figure out how to fix it ????,
265048,10-OCT-11,05-OCT-11,Karla,,en,70.49.74.175,ghaly@sympatico.ca,13517288,000000120350283,5,5,get faster reply when I call,4
265049,10-OCT-11,02-OCT-11,Adnan,,en,64.228.32.19,lindazdebiak@sympatico.ca,13480638,000000120282196,1,1,,
265050,10-OCT-11,06-OCT-11,Casey,,fr,76.68.173.235,jeanluc.bidegare@sympatico.ca,13531974,000000120374140,4,2,,4
265051,10-OCT-11,09-OCT-11,Juan,,en,74.14.66.3,tillsonburgbridgeclub@sympatico.ca,13564554,000000120445066,4,4,,4
265052,10-OCT-11,09-OCT-11,Sowjanya,,en,70.31.37.15,justalillducky@sympatico.ca,13562134,000000120442669,2,4,"Calling Bell for anything is a frustrating process with many problems revolving around being asked the same things over and over.  When we key in our phone number at the beginning with your automated triage system, the live attendant should not need to ask us our number again, and in my case, once asked, she still could not find my file.  She then asked me for my B1 number so I had to go look for it.  Who knows that number off by heart!  Even this survey tells me that you know there are serious problems with your customer service network.  So stop asking your customers to fill out the same survey over and over and fix the damn problems!
Bell has the WORST customer service network I've ever seen!  If it's your goal to dissuade people from wanting to call, then you've succeeded!",1
265053,10-OCT-11,09-OCT-11,Vijay,,en,184.151.127.226,paullightfoot_2@sympatico.ca,13563490,000000120436747,5,4,,5
265054,10-OCT-11,09-OCT-11,Hadhemi,,fr,70.29.195.128,guerinfrancine@sympatico.ca,13561452,000000120441559,5,5,rien merci,5
265055,10-OCT-11,07-OCT-11,Gilbert,,en,74.198.9.239,hogtownproductions@sympatico.ca,13543904,000000120416978,2,1,Better support from management,2
265056,10-OCT-11,09-OCT-11,Ronald,,en,174.88.7.92,dakota503@sympatico.ca,13560628,000000120437028,5,5,"Your operator was right one the buttom and solved my problem quickly. There is nothing that he could have done to improve my problem:

Jon M. Wilhelmson:",5
265057,10-OCT-11,09-OCT-11,Harathi,,en,174.95.9.207,gmenotti@sympatico.ca,13561392,000000120438207,,1,i was told that i would be phoned back as soon as problem was solved. not done,3
265058,10-OCT-11,09-OCT-11,Reginald,,fr,174.92.193.58,laudero@sympatico.ca,13562406,000000120438589,5,4,j'aurais aimé avoir le même service à mon appel le 8 octobre...le service du 8 oct..laissait un doute de collaboration.,4
265059,10-OCT-11,09-OCT-11,Anne,,en,76.71.94.108,mikewoodward@sympatico.ca,13563002,000000120437443,5,5,,5
265060,10-OCT-11,09-OCT-11,Carlos,,en,69.157.55.158,mcquittyw@sympatico.ca,13562902,000000120437275,2,2,"Not put me off to chat line help

I also mentioned when I called P.C. Care which we subscribe to - their offices were closed for the long week end",4
265061,10-OCT-11,09-OCT-11,Andy,,en,184.147.35.120,sluggs@sympatico.ca,13564252,000000120437252,5,5,nothing,5
265062,10-OCT-11,09-OCT-11,Karen,,en,76.66.161.42,lddamboise@sympatico.ca,13562434,000000120437341,4,4,"Can't really say exactly what was wrong, seems once in awhile had noise in the line. ",5
265063,10-OCT-11,09-OCT-11,Marc,,en,65.92.98.104,marlene.rosen@bell.net,13562826,000000120441514,2,2,You need a better onboarding process.  Please see my e-mail to abuse@bell.ca as you have no other means of filing a complaint.,1
265064,10-OCT-11,09-OCT-11,Denice,,en,184.148.138.106,afoschia@sympatico.ca,13559740,000000120439182,5,5,,5
265065,10-OCT-11,05-OCT-11,Tiwari,,en,74.12.116.61,wlkane@sympatico.ca,13526024,000000120368769,5,5,,5
265066,10-OCT-11,09-OCT-11,Katherine,,en,174.91.15.7,gpost@sympatico.ca,13561414,000000120439400,5,5,,5
265067,10-OCT-11,09-OCT-11,Srinivas,,en,70.51.89.185,kgjc@sympatico.ca,13562260,000000120439862,4,2,I have called four seperate times to resolve the same issue and gone through the same procedure. I have always had good service when I had high speed internet however after altering my account and being reasured there was no difference to internet just affecting long distance calls I have had nothing but problems with internet and am thinking about an alternative provider.I am paying for  a servive and recieving nothing.,2
265068,10-OCT-11,09-OCT-11,Elizabeth,,en,76.71.32.208,tmjohnson@sympatico.ca,13564572,000000120438449,1,1,"do what you had stated you were going to to offer and not hand me off to 5 different people to find out you weren;t going to resolve my issues",1
265069,10-OCT-11,09-OCT-11,Kayla,,en,70.26.84.249,dchong161@sympatico.ca,13560732,000000120441756,4,4,Shorten time I was put on hold,4
265070,10-OCT-11,09-OCT-11,Fatma Sawcen,,fr,76.65.156.148,joeyscavone@bell.net,13562020,000000120438311,4,4,,3
265071,10-OCT-11,04-OCT-11,Sumithra,,en,76.67.107.83,becos@sympatico.ca,13499836,000000120321878,3,2,This took four calls and talked to many around the world....I was up and down for almost 7 days and everyone kept fiddling with my service...lots of time and money wasted...,3
265072,10-OCT-11,08-OCT-11,Nouha,,fr,65.95.14.246,lanakuz@sympatico.ca,13555756,000000120424115,4,4,,4
265073,10-OCT-11,09-OCT-11,Prego Junior,,fr,65.92.181.29,gigides@sympatico.ca,13561356,000000120442881,5,5,,5
265074,10-OCT-11,09-OCT-11,Jack,,en,69.157.4.134,witchunter@bell.net,13564808,000000120436879,4,5,better english,4
265075,10-OCT-11,09-OCT-11,Sushil,,en,70.26.18.27,sudoon@sympatico.ca,13564354,000000120444216,4,3,I had a problem again this morning to connect but last night it seemed to have been resolved I hope it will be better tomorrow.Thank you  Sushill was ok last night .He did resolve it but a problem again this morning makes me think,4
265076,10-OCT-11,09-OCT-11,Matthew,,en,174.89.132.147,ritaandclayton@sympatico.ca,13563780,000000120444083,1,3,Have a less snarky and rude customer service technician deal with peoples calls.  I work in IT too and I would never be allowed to be rude or sarcastic to a client.,2
265077,10-OCT-11,09-OCT-11,Jamie,,en,69.157.125.181,laurence.calvert@sympatico.ca,13562412,000000120444330,1,1,Maintained the telephone connection and stayed on the line. I was cut off when transferring from one service rep. to another and did not get my problem addressed.,
265579,10-OCT-11,06-OCT-11,Christina,,en,70.26.83.88,adebattista@sympatico.ca,13526704,000000120392065,5,5,"Keep treating loyal customer this way.
A great improvement in customer service.
I did not hesitate recomanded Bell services to friends over this Thanks Giving weekend.",5
265580,10-OCT-11,09-OCT-11,Mohamed Nidhal,,fr,70.55.118.10,melanie.lafrance@sympatico.ca,13562912,000000120439521,2,2,faire un meilleur prix car la compétition le fait..,2
265581,10-OCT-11,08-OCT-11,Luis,,en,65.93.151.197,elvis99@bell.net,13553890,000000120423309,4,3,,4
265582,10-OCT-11,08-OCT-11,Vijaya,,en,64.231.183.66,BoJoTaylor@sympatico.ca,13551580,000000120434681,5,5,,5
265583,10-OCT-11,08-OCT-11,Souhail,,fr,70.48.18.72,raylef3@sympatico.ca,13557736,000000120424190,5,5,rien de plus,5
265584,10-OCT-11,01-OCT-11,Yosra,,fr,69.159.133.227,louis_doucet@sympatico.ca,13472004,000000120265178,5,5,,4
265585,10-OCT-11,09-OCT-11,Badreddine,,fr,70.53.219.130,reda.rquei@sympatico.ca,13563716,000000120442576,5,5,Rien,4
265586,10-OCT-11,21-SEP-11,Brittney,,fr,76.68.166.128,nicole.oreilly@sympatico.ca,13347386,000000120038897,4,4,"avant de changer un forfait vous devriez contacter le client afin de discuter les nouvelles modalités, de cette manière il y aurait moins de frustation en recevant notre facture  ",4
265587,10-OCT-11,18-NOV-09,Owen,,en,70.51.96.82,dmacd56@bell.net,7314677,000000104043783,5,5,I was completely satisfied with the response from all aspects of the experience.,5
265588,10-OCT-11,06-SEP-11,Marcus,,en,65.92.248.71,csgro@sympatico.ca,13147194,000000119693176,2,3,customer care rep did not give me the correct information. I had to ask for the supervisor. ,2
265589,10-OCT-11,07-OCT-11,Salvador,,en,174.113.74.242,rwmarejka@sympatico.ca,13549348,000000120404468,1,5,I'm required to pay for 30 days of Sympatico after I called to cancelled.,1
265590,10-OCT-11,03-OCT-11,Timothy,,en,174.88.19.11,nan.richardson@sympatico.ca,13493918,000000120316134,5,5,Nothing ,4
265591,10-OCT-11,07-OCT-11,David,,en,64.231.15.98,rob-lowe@sympatico.ca,13549080,000000120413506,5,5,,5
265592,10-OCT-11,01-OCT-11,Faqria,,en,70.26.40.54,saganepean2@sympatico.ca,13474618,000000120268369,5,5,na,5
265593,10-OCT-11,07-OCT-11,Visakan,,en,70.24.88.153,cblachford@sympatico.ca,13541020,000000120412663,5,5,,5
265594,10-OCT-11,07-OCT-11,Mohammed,,en,67.70.43.132,hsmann@sympatico.ca,13543968,000000120411788,5,5,"Since I am a long time customer, perhaps a better rate would have been appreciated.",5
265595,10-OCT-11,05-OCT-11,Sergio,,en,69.157.50.233,john.doggett@sympatico.ca,13519004,000000120366065,5,5,Although I understand the advantages of remotely connecting to my computer to solve problems a little tutoring would have enabled me to fix this problem myself next time.,5
265596,10-OCT-11,09-OCT-11,Nagender,,en,174.89.48.138,gemini46@sympatico.ca,13561306,000000120444593,1,1,"Hire more qualified people, they kept transfer me from one agent to another then I was on hold for 40 minutes then I hung up the phone, very disappointed",2
265597,10-OCT-11,07-OCT-11,Arturo,,en,76.69.230.122,jamie45@sympatico.ca,13544323,000000120418427,3,2,,3
265598,11-OCT-11,08-OCT-11,Dheeraj,,en,76.64.202.141,debbie.prevost022@sympatico.ca,13553454,000000120434894,3,4,Have replacement modem power cords available at retail outlets.,4
265599,11-OCT-11,07-OCT-11,William,,en,184.175.33.138,hasiya@sympatico.ca,13543756,000000120411628,4,4,"The first representative that handled my call hung up on me and I had to call back. I found the previous representative rude and was not listening to my issues and when he could not handle it, he hung up. This is not the first time someone hung up on me from Bell. I find customer service very frustrating from Bell's team. The last representative however, was a very helpful.",2
265600,11-OCT-11,07-OCT-11,Andrea,,en,50.101.136.70,laurel.hammer@sympatico.ca,13545732,000000120419164,1,1,"I assume Andrea is not the person from HTC I all of a sudden I found myself talking to.  It took 4 tries to get your tech to understand I was saying HTC not HPC she doesn't even know that Bell has such a phone, the tech helping her asked to make sure it wasn't an Android.  They were of no help at all, I still cannot send emails from my phone I get a SMTP error and suspect I am going to have to waste more time calling Bell again on Tuesday, YIPEEE!",2
265601,11-OCT-11,02-OCT-11,Josue,,en,174.89.64.127,downtowntaxi@bell.net,13478306,000000120291802,2,1,,2
265602,11-OCT-11,27-SEP-11,Tyrone,,en,76.68.130.131,sdseguin@sympatico.ca,13423124,000000120171836,2,2,ENGLISH PERSON SHOULD HELP SOMEWHAT And better experienced person who has full knowledge of the internet issues who can set the program better was not done right .left hanging with page on here i cant get off its called the ask page why they did this i do not know but its not helping me.,2
265603,11-OCT-11,09-OCT-11,Aroua,,en,65.94.126.97,zanatix@sympatico.ca,13564936,000000120437392,1,1,"Your representative should have carefully listened to what I had to say.Unfortunately she was cutting me off when I was talking and she was insisting that Bell is not responsible to fix the problem...and that I should 
find an outside technician to come to my house and fix the problem. I am a very long time customer to bell and I was very much dissapointed. the problem was INTERNET CONNECTION",1
265604,11-OCT-11,10-OCT-11,Fatma Sawcen,,fr,174.94.80.95,mike169@sympatico.ca,13570212,000000120446377,5,4,,5
265605,11-OCT-11,10-OCT-11,Alex,,en,70.27.84.138,fcalver@sympatico.ca,13567410,000000120450452,5,5,nothing,5
265606,11-OCT-11,07-OCT-11,Gloria,,en,76.65.7.171,marieluisepickert@sympatico.ca,13546604,000000120406836,5,5,Absolutely nothing!,5
265607,11-OCT-11,10-OCT-11,Shobha,,en,64.231.222.180,rflindall@sympatico.ca,13571316,000000120448500,5,5,Shorten telephone wait time.,5
265608,11-OCT-11,10-OCT-11,Diego,,en,76.70.112.64,trevor_007@sympatico.ca,13572584,000000120447742,5,5,None.  The representative was great he knew my problem straight away. Please pass my 'Thanks' to the guy.,5
265609,11-OCT-11,10-OCT-11,Pascal,,fr,70.30.178.82,llafrance000@sympatico.ca,13569482,000000120454971,4,5,Le tout a commencé en Tunisie sa serais bien plus simple si le tout serais fait par des gens pas si loin que cela mdrr,4
265610,11-OCT-11,10-OCT-11,Bry,,en,207.164.4.52,johnnyyip767@sympatico.ca,13568782,000000120448007,5,5,,4
265611,11-OCT-11,10-OCT-11,Manuel,,en,74.198.164.203,susanross@sympatico.ca,13572230,000000120446572,5,5,Alex was great Nothing he was quick and complete,5
265612,11-OCT-11,10-OCT-11,Elvis Francisco,,en,69.157.150.60,stephanie.kessler@sympatico.ca,13572142,000000120457961,5,5,,4
265613,11-OCT-11,10-OCT-11,May,,en,70.53.117.206,special2002@sympatico.ca,13572060,000000120450574,3,3,rep did not have any knowledge about question I had on the Router and if I will need to reset etc. ,3
265614,11-OCT-11,10-OCT-11,Will,,en,70.27.81.114,sylviad@sympatico.ca,13572270,000000120452943,5,5,none,5
265615,08-OCT-11,07-OCT-11,Liza,,en,74.14.90.244,fraserdragonworks@sympatico.ca,13543116,000000120418704,4,4,,3
265616,08-OCT-11,07-OCT-11,Shobha,,en,64.228.156.70,manzer3@sympatico.ca,13546476,000000120420788,3,2,,2
266064,06-OCT-11,05-OCT-11,Alex,,en,64.231.89.249,pattymarg@bell.net,13522800,000000120360310,5,5,"The only thing I can say is that before we signed off if he would have told me that he will now sign out and  will not have access to my pc it would have made me feel better. The last time I had the technician help me, he explained every step he was doing and it made me feel great to know what was going on.",5
266065,06-OCT-11,03-OCT-11,Mike,,en,65.94.215.117,scheduly@sympatico.ca,13496216,000000120295115,5,5,nothing service was great,5
266066,06-OCT-11,05-OCT-11,Mohamed,,fr,208.66.231.11,nrathwell@sympatico.ca,13522528,000000120369307,1,1,,1
266067,06-OCT-11,04-OCT-11,Madhu,,en,70.24.77.51,taits2@sympatico.ca,13511298,000000120322771,5,5,,5
266068,06-OCT-11,05-OCT-11,Nawel,,fr,69.156.17.128,ydesaulniers@sympatico.ca,13526120,000000120363205,2,2,Pas très former vos jeunes qui réponde aux téléphones,3
266069,06-OCT-11,05-OCT-11,David,,en,68.171.231.18,wolfeden08@sympatico.ca,13526032,000000120370019,1,1,"We have no internet service AGAIN and I have not been assured when or if it will be restored. Our phone service is not reliable either and the problem there has never been resolved either. We are good customers,always pay our bills on time and have been very patient with your technical issues but I have had enough! If these problems are not resolved to my satisfaction in the next 24 hours I will be looking at other options which will not include Bell. Tim Wolfe",1
266070,06-OCT-11,05-OCT-11,Ashfaq,,en,70.55.41.146,Luc_Jolivet@bell.net,13512806,000000120362620,5,5,"English at about 90%.  Although he was awesome, it was sometimes hard to understand.",5
266071,06-OCT-11,05-OCT-11,Slim,,fr,76.71.176.219,jach.9@sympatico.ca,13518308,000000120371607,2,1,"Ecouter.
Si nécessaire prendre le contrôle de l'ordi.
Se montrer plus patient.Plus coopératif.
J'ai trouvé moi-même la solution.Débutant que je suis après 1/2h.de plus.",2
266072,06-OCT-11,05-OCT-11,Marouen,,fr,67.68.185.190,boivin60@sympatico.ca,13514374,000000120370926,5,5,rien,5
266073,06-OCT-11,25-AUG-11,Genevieve-Marie,,fr,69.156.120.171,swayze@bell.net,13022157,000000119431244,4,3,rien de plus  ,3
266074,06-OCT-11,05-OCT-11,Jenett Mae,,en,70.27.48.174,dgewud@sympatico.ca,13515854,000000120357802,4,4,Be more aware of our situation.,4
266075,06-OCT-11,05-OCT-11,Antony,,fr,174.95.246.150,evelynberube@sympatico.ca,13516608,000000120371580,5,5,absolument rien d'autre,5
266076,06-OCT-11,27-SEP-11,Mohammed,,en,69.156.48.198,ronbett@sympatico.ca,13422624,000000120175043,4,4,,4
266077,06-OCT-11,04-OCT-11,Revathi,,en,184.146.166.118,dawna.vinnels@bell.net,13501594,000000120343444,5,5,Not have every contact.. on phone or chat or bell.ca and My Account- tell a different story re: what is available..say the last Bell rep was wrong.. each rep tell you different information on the same question.. Not send emails to 'Start to manage your new account' complete with a button link when you technically cannot access that account.. Send incomplete info in confirmation emails with no way to follow it up. [b]Ravathi and her supervisor[/b] were as baffled as I was..even when on my desktop doing it themselves. After several hours we think we linked my current sympatico.ca with a 'new' email address.. that I was told I would not have to have when I made arrangements for the upgrade to my internet and phone service and added in satelite tv using the advertised package with the hdpvr on My Bell site. ,3
266078,06-OCT-11,14-SEP-11,Chris,,fr,70.24.251.173,agjidede@sympatico.ca,13247984,000000119879174,2,2,Traiter mieux les vieux clients. Donner des forfais avantageuses et faciliter leur vie.,2
266079,06-OCT-11,29-SEP-11,Jordan,,en,69.158.1.165,onesong3@bell.net,13448964,000000120218934,5,5,,5
266080,06-OCT-11,05-OCT-11,Patrick,,en,70.26.134.109,shateri@sympatico.ca,13524494,000000120363179,4,4,,4
266081,06-OCT-11,05-OCT-11,Stephane,,fr,76.69.222.131,von.von@sympatico.ca,13525806,000000120361025,5,5,,5
266082,06-OCT-11,04-OCT-11,Samuel,,en,64.231.163.50,donna.thompson077@sympatico.ca,13501992,000000120342188,5,5,nothing,4
266083,06-OCT-11,30-SEP-11,Krishidhar,,en,76.70.67.51,roxanne.f@sympatico.ca,13463774,000000120252951,5,5,,5
266084,06-OCT-11,30-SEP-11,Med Aymen,,fr,67.70.100.230,rgis_allard_14@bell.net,13463390,000000120241586,5,5,Monsieur a fait un bon travail et je crois qu'il a fait ce qu'il a été en mesure de faire pour moi.,4
266085,06-OCT-11,03-OCT-11,Salvador,,en,76.64.20.34,nolamacfour@sympatico.ca,13494172,000000120316509,5,5,"Hi from Nola Bogie (My uncle was Dr. Harvey Cruickshank..former Vice President of Bell Canada).Beginning of Sept the leader of my Yahoo Group cayceeonlinestudies was ""hacked"".I began receiving emails including the central contact emails of several other groups.The emails had only a simple link,all different but all led to CANADIAN HEALTH & CARE MALL and healthprescriptionmedical.com which sold sex drugs.Suddenly,for a month I could no longer use my Yahoo to send anything""suspicious activity"".These emails also came into my sympatico and hotmail accounts which concerned me more so I called Bell for help.Even though this was not really your ""field"" he was fabulous and recorded some of the info to report.He also gave me a contact number for RCMP antifraud. Finally I got an automated email from Yahoo Customer Care saying they will respond...but nothing else.My Bell contact from El Salvador named Salvador was great, knowledgable,polite,patient while I hunted for the fraud company, helped more than required, Great Service (Now resolved)
Many Thanks to Salvador
Nola",5
266086,06-OCT-11,04-OCT-11,Priya,,en,65.92.197.181,robinlau@sympatico.ca,13509800,000000120339016,3,2,Took too long to figure out problems on the copper wires outside my house.  Needed 2.5 days to temporary fix the problem (ie. no internet for 3 days- will I get a 3 days discount for my next bill from Bell) as the Bell technician told me this afternoon another crew will come in the next few weeks to dig up the outdoor wires for complete replacement.,3
266087,06-OCT-11,29-SEP-11,Hanen,,fr,76.68.176.100,marycyr@bell.net,13447580,000000120216321,5,5,,5
266088,06-OCT-11,04-OCT-11,Sana,,en,184.145.171.190,olivia.paxton@sympatico.ca,13508518,000000120344401,5,5,"I had a hard time understanding the person at the other end..Very very bad  accent.I had to really concentrate and ask her often to repeat the instructions.. My mission was acomplished, she was very patient at repeating.",5
266089,06-OCT-11,05-OCT-11,Aymen,,fr,74.15.117.42,barrette.louise@sympatico.ca,13514030,000000120360843,5,5,rien,5
266090,06-OCT-11,05-OCT-11,Mike,,en,174.88.206.104,manson12@sympatico.ca,13520850,000000120363371,3,2,"I pay a maintance,cost every month so my pc works the the best it can. I think my pc can run much faster.I will be calling to try to make my pc run better
thank you Frank Scaffidi-e mail manson12@sympatico.ca",4
266091,06-OCT-11,05-OCT-11,Latregan,,fr,184.144.180.187,charbonneau36@sympatico.ca,13514932,000000120364264,5,5,Me contacter quand la promotion est terminée.,3
264561,06-OCT-11,05-OCT-11,Elvis Francisco,,en,204.101.237.139,ralph.berney@sympatico.ca,13523376,000000120367276,5,5,Very good call.  Nothing to improve on this time.,4
264562,06-OCT-11,30-SEP-11,Samia,,fr,65.92.220.104,Jouday@bell.net,13452976,000000120247089,4,4,,3
264563,06-OCT-11,05-OCT-11,Addu,,en,69.159.11.247,cbevilac@sympatico.ca,13514840,000000120363537,5,5,Martin did an excellent job solving my problem.,5
264564,06-OCT-11,05-OCT-11,Haley,,en,70.51.66.118,mercure@sympatico.ca,13521436,000000120363394,3,3,"Fully and responsibly acknowledge the circumstances that changed my internet plan from something I was entirely satisfied with to something that did  not, in any way, resemble what the Bell representative said it would be. The Bell representative failed to accurately, fully and truthfully apprise me of any and all  changes that would occur to my internet account if I accepted changing the name of my plan to it's updated new 'replacement'.  Accountability is key in your business dealings with the public.  People will move on to deal with fairer-minded service providers if they feel Bell Canada is a money-grubbing corporation not interested in providing the public with a service that is reasonably priced and FAIR.  NO CAPS pun intended.  ",3
264565,06-OCT-11,05-OCT-11,Bobbie-Jo,,en,64.228.69.156,kenmcc1@bell.net,13519608,000000120356655,3,4,"Bell Internet should have told us at the commencement of our Internet service with you that it was a 0ne year contract and did not need to be renewed aftr 12 months . This took us by surprise and we had to agree to the terms of the second year or we loose our sevice . I think Bell has to tell their customers the whole contrct at the time of signing and not leave out the surpises that seem to appear out of no where 12 months later . We had a issue about 2 weeks ago with our internet going down when ever it felt like , I talked to one of your technicians and he could not see anything wrong with the connection and I asked that he send a technician around to the house to check the connection inside . He said he would send someone on the Mon.or Tuesday of the following week but he still has not arrived yet . But I don""t believe we need him now because we have not had a problem since then . We are not very pleased with the sevice we get when we do have a problem.",3
264566,06-OCT-11,05-OCT-11,Achref Badii,,fr,174.93.230.193,y_thibodeau@sympatico.ca,13526100,000000120364884,4,4,,3
264567,06-OCT-11,05-OCT-11,Luke,,fr,184.144.165.233,veronow@sympatico.ca,13525728,000000120365106,4,4,,4
264568,06-OCT-11,05-OCT-11,Sharadha,,en,70.54.21.187,judi.walsh@sympatico.ca,13519286,000000120362339,3,1,"Today I have resolved my problem by getting outside technical support. 
Wed I spent 3.5 hrs between Bell support both residential and commercial + external support.  Bell's information was misleading....in that I needed to buy a new service when all I needed was a port number...I have moved my service to another supplier.  It baffles me why you expend so much effort baffling customers ....because your techs say we want to help are empty words...new speak old behavior.  ",1
264569,06-OCT-11,04-OCT-11,Mariama,,fr,184.145.176.247,laurbee9@bell.net,13505988,000000120323435,2,1,Que je comprenne la perssonne qui parle et plus fort,2
264570,06-OCT-11,05-OCT-11,Nayeem,,en,174.91.33.32,pdcostley@sympatico.ca,13522862,000000120364444,4,4,nothing,5
264571,06-OCT-11,05-OCT-11,Abir,,fr,69.156.17.128,ydesaulniers@sympatico.ca,13526118,000000120358820,2,2,La formation de vos jeunes emplyées n'est pas très fort,3
264572,06-OCT-11,05-OCT-11,Lor,,en,174.89.103.26,finellisunny@sympatico.ca,13516768,000000120361494,5,5,nothing,5
264573,06-OCT-11,05-OCT-11,Rahman,,en,174.95.195.181,mkchapman@sympatico.ca,13521742,000000120349754,4,5,,4
264574,06-OCT-11,05-OCT-11,Peter,,en,64.231.46.5,kabrunsveld@sympatico.ca,13519432,000000120364218,1,1,"the first person I spoke to could have transferred me rather than having me call back to get the customer service department, which was actually not the correct department as they transferred me back to the technical support department.",2
264575,06-OCT-11,05-OCT-11,Wayne,,en,207.164.79.47,ctorchia@bell.net,13515370,000000120366034,2,1,Fix the problem. There was absolutely non resolution. ,1
264576,06-OCT-11,05-OCT-11,Casey,,en,70.48.55.70,jcholette_6@sympatico.ca,13518542,000000120355961,4,4,,5
264577,06-OCT-11,05-OCT-11,Alun,,en,65.95.6.23,drums@sympatico.ca,13516174,000000120357234,5,5,,4
264578,06-OCT-11,03-OCT-11,Elyes,,fr,69.70.44.82,poissantmd@sympatico.ca,13494866,000000120318394,1,1,trop d attente et trop compliqué,3
264579,06-OCT-11,04-OCT-11,Stephane,,fr,69.156.162.233,pethel@sympatico.ca,13508948,000000120338984,5,5,,5
264580,06-OCT-11,04-OCT-11,Jill,,en,70.26.22.48,attfield@sympatico.ca,13499600,000000120336869,1,3,"Listen to the customer!! - we told support person on Sept 15 that the modem wasn't working. We were forced to go through India 4 different times (one of those calls took 55 minutes!) and a service tech to the house, none of which resolved the problem. Finally, Bell agreed to send a new modem which took 2 of us to install, with two calls to Bell support to get the internet working again. This isn't good enough!!!
Nancy Attfield",1
264581,06-OCT-11,26-APR-11,Katelyn,,en,70.29.16.130,tete2508@bell.net,11848483,000000116720215,5,4,,5
264582,06-OCT-11,03-OCT-11,Caroline,,en,76.66.105.4,franclin@sympatico.ca,13488778,000000120295280,5,5,"The experience was fine, however the system is extremely slow. We were sold a new modem but it has made no difference.",3
264583,06-OCT-11,04-OCT-11,Achref Badii,,fr,70.52.89.162,paula.mckeown@sympatico.ca,13508798,000000120335641,4,4,,4
264584,06-OCT-11,05-OCT-11,Alexander,,en,69.158.64.100,kurt.jensen@sympatico.ca,13519866,000000120361138,1,1,"I have real problems when your staff ask for my email address AND my password.  Seems very unprofessional, when you're constantly warning everyone to protect their password.  I felt more that I was dealing with a scam artist than a service provider.",2
264585,06-OCT-11,05-OCT-11,Andrea,,en,184.145.16.189,mainoffender@sympatico.ca,13520744,000000120363523,4,5,"Nothing different. Knew her stuff and delivered. The reason I,m giving a ""maybe"" on question 4 is only because when I cancelled my home phone (and kept Bell internet) Bell's mobile phone folks did nothing to try to match the offer I got from Telus and let me go. ",3
264586,06-OCT-11,15-SEP-11,Patricia,,en,76.64.107.84,bobandgail@bell.net,13263050,000000119908229,5,5,"I was vary happy with the answer to my problem. The lady was vary friendly ,and vary willing to help.Keep up the good work",5
264587,06-OCT-11,05-OCT-11,Marouen,,fr,67.71.168.183,gisele.bourassa@sympatico.ca,13517366,000000120365311,4,2,"celui-ci m'a donné la mëme réponse que Sonia, mëme si je lui mentionnais un changement dans le problème.  Alors j'attends mon nouveau modem.",4
264588,07-OCT-11,05-OCT-11,Neila,,fr,174.92.245.184,manon125@sympatico.ca,13520840,000000120350287,5,5,,5
264589,08-OCT-11,06-OCT-11,Cathrine,,en,76.70.42.214,gusia@sympatico.ca,13531132,000000120379379,4,4,,5
264590,08-OCT-11,07-OCT-11,Maryssa,,en,184.151.63.205,richardson.jim@sympatico.ca,13548990,000000120414599,4,4,Nothing,5
265078,07-OCT-11,20-JUL-11,Vladimir,,en,70.49.173.9,micky1@bell.net,12653741,000000118614134,1,3,"time spent on explaining and repeating questions, transferring to other areas and being disconnected very time consuming and frustration, then to make a complaint is not allowed by most of your staff ie. sent to customer service, then to loyality dept  told a supervisor would call back and they were unsucessful to fulfill their promised care leaving customer to again again again to call and go through the whole process, why is the complaint or concern not there on the screen under the phone number and the phone number is repeated over and over as they transfer.  very unfriendly system , please fix it, i think i had a stroke  trying to communicate with your system in sep. see you logs, do you have it still?  705 722 7024  i hate your system
i am not stuck with a old tv system i am to send back to your company in a box , why did your employee not take it with him when he was here, now the 2nd tv is freezing the screen more often, i just cannot cope with calling you again.
will try another service provider soon!",1
265079,07-OCT-11,03-OCT-11,Ann,,en,174.89.163.170,d_arnett@sympatico.ca,13487220,000000120307546,3,3,"I called to get a credit for internet outage, but was told the credit couldn't be applied because there is currently no charges.  I have to wait until I get my monthly bill, then call back to get the credit.  Why can't your computers accept a negative amount owing?",3
265080,07-OCT-11,06-OCT-11,Sulochana,,en,70.51.56.128,noella.whorrall@sympatico.ca,13535424,000000120377193,3,4,Let me speak to someone who speaks English without an accent.  I had to have her repeat everything many times.  I do not appreciate this.  Is there any way I can get a proper English speaking person when I call?,3
265081,07-OCT-11,06-OCT-11,Hency,,en,70.49.75.229,fs1-100@sympatico.ca,13530606,000000120391146,4,4,,4
265082,07-OCT-11,06-OCT-11,Saadullah,,en,174.95.132.61,billannand@sympatico.ca,13527844,000000120374120,5,5,,4
265083,07-OCT-11,06-OCT-11,Mohamed,,fr,69.159.130.195,jchaumette@sympatico.ca,13531876,000000120378086,5,5,rien de mieux,5
265084,07-OCT-11,06-OCT-11,William,,en,64.231.182.45,s.firth@sympatico.ca,13536956,000000120392942,4,4,,5
265085,07-OCT-11,06-OCT-11,Mariem,,fr,50.100.128.93,y.tremblay32@sympatico.ca,13538862,000000120373138,5,5,,5
265086,07-OCT-11,06-OCT-11,Raul,,en,70.48.229.183,trevor.owen@sympatico.ca,13538352,000000120395314,5,5,"The representative was very helpfulclear, direct, and illustrated through his actions (i.e., sharing the screen on my computer) where I could make corrections in the event I encounter the same problem.

I will add that the customer care representative is not the only important component here; I have had difficulty since Bell switched to Hotmail, and my efforts to resolve this were largely unsuccessful. I feel that the problems ably handled and resolved by the customer care representative this time ought not to have been problems in the first place; from my perspective, Bell imposed a change that transcended my understanding when it came to implementation. ",3
265087,07-OCT-11,06-OCT-11,Greg,,en,69.159.7.38,alexander.moffat047@sympatico.ca,13526932,000000120374122,5,5,none,5
265088,07-OCT-11,06-OCT-11,Jordan,,en,70.27.136.84,linda.coltman@sympatico.ca,13533398,000000120381266,5,5,,5
265089,07-OCT-11,01-OCT-11,Kelly,,en,69.158.183.21,carl.dyke@sympatico.ca,13468026,000000120268717,5,5,,5
265090,07-OCT-11,04-OCT-11,Edward,,en,174.88.8.99,nwaugh@sympatico.ca,13508466,000000120338073,4,4,It was nice to finally speak to someone in Canada.  We are seriously thinking of swtiching to Rogers since their call centres are in Canada,1
265091,07-OCT-11,06-OCT-11,Rim,,fr,65.93.0.63,vachonf@sympatico.ca,13538452,000000120373683,2,1,"Si je m'étais fiée à la recommendation faite, je devais retourner aux services d'un informaticien, le problème étant mon PC, neuf d'un mois. Voilà qui explique mon 2e appel.",3
265092,07-OCT-11,06-OCT-11,Sharadha,,en,76.68.104.124,bahg@sympatico.ca,13527498,000000120373232,3,4,i asked for a better explanation to my issues and nothing as yet,3
265093,07-OCT-11,06-OCT-11,Ashley,,en,184.144.128.253,jack.hall@sympatico.ca,13531646,000000120387743,,,"While you did your best to accommodate me after the fact, I don't see why I should have been put through such agony in the first place.  After promising me that my basic bill would be $51.87 per month for the next year,I receive a bigger bill than ever.
If Bell Canada did as much, at the front end, to accommodate and keep their customers, as they do after they have frustrated the HELL out of you, then you would have many more customers than you now have.",
265094,07-OCT-11,06-OCT-11,Max,,en,184.151.63.250,rdunham@bell.net,13536392,000000120393237,1,1,Get my internet going seeing as im still paying for it,1
265095,07-OCT-11,06-OCT-11,Chantal,,en,70.48.231.154,margaretporter@bell.net,13534019,000000120381077,4,4,,5
265096,07-OCT-11,06-OCT-11,Saifuddin,,en,174.91.1.111,pmaslak@sympatico.ca,13536058,000000120395567,4,4,"increase volume on phone
hard to hear",4
265097,07-OCT-11,06-OCT-11,Richard,,fr,74.15.159.99,michel.jourdain2@sympatico.ca,13534554,000000120396318,5,4,"J'ai répondu ""oui"" à la question 2 car mon problème est intermittent. Je vais voir si c'est réglé dans les prochains jours. Pour la question 4, il y a 15 jours, j'aurrais répondu ""probablement pas"", mais avec votre nouveau service fibe, ça a changé",5
265098,07-OCT-11,01-OCT-11,Nizar,,fr,70.52.85.229,alain.beliveau@sympatico.ca,13466944,000000120276807,3,4,La ligne s'est raccroché vers la fin de la conversation mais je ne sais pas si c'est moi qui a par inadvertance accroché le bouton ou si c'est le conseiller par impatience qui a raccroché?,4
265099,07-OCT-11,06-OCT-11,Sinu,,en,76.66.127.83,eatout@sympatico.ca,13529924,000000120389185,5,5,"nothing, the problem was resolved quickly!",4
265100,07-OCT-11,06-OCT-11,Rodrigues,,fr,76.67.176.60,lwilliams1@sympatico.ca,13533710,000000120390915,4,4,Pour cette fois-ci rien du tout le technicien était très connaissant et poli.,3
265101,07-OCT-11,06-OCT-11,Nacef,,fr,184.144.191.179,abourgeois000@sympatico.ca,13526672,000000120375739,1,2,"Lors de notre appel chez bell, le systeme nous confirme le numero de tel sur lequel nous appelons, pour quelle raison vous nous redemandez ce numero alors que vous savez ce numero? perte de temps. Mon probleme est connu et est dans votre systeme, le preposé me demande si j'ai un wifi, c'est sur que j'ai un wifi, tout les client on un wifi aujourdh'hui, perte de temps. On ne regle pas mon probleme de basse vitesse, donc on me transfer a un technicien senior, le ligne se raccoche. Donc je suis obligé de recommencer tout le processus, j'ai perdu au dela de 1 heure au téléphone et j'ai toujours le meme probleme. Le probleme est connu dans mon secteur (ST-Eustache) le réseau est pourri (seulement 400kbs et il ne peuvent me dire quand il sera amélioré. Je paie pour un service de 2meg/s et je n'ai pas ce service. La seule raison que je demeure avec bell est que j'ai dépensé une certaine somme pour les récepteurs express vu, mais ma patience a des limites et ne soyez pas surpris qu'éventuellement je change mes services pour vidéotron",1
265617,08-OCT-11,07-OCT-11,Ashwini,,en,74.14.90.244,fraserdragonworks@sympatico.ca,13543118,000000120415197,4,3,,3
265618,08-OCT-11,07-OCT-11,Celina,,en,64.228.156.70,manzer3@sympatico.ca,13546478,000000120421088,3,4,,3
265619,08-OCT-11,27-SEP-11,Wassim,,fr,70.51.4.133,marcelle.girard@sympatico.ca,13419482,000000120165715,,1,"régler le problème!
on m'avait dit qu'il serait réglé avant 48 heures.  J'ai rappelé deux jours plus tard et on m'a dit de ne plus appeler, qu'on m'appellerait pour me dire lorsque le problème serait réglé.  Une semaine plus tard...toujours le même problème!",1
265620,08-OCT-11,07-OCT-11,Ravi,,en,174.92.94.210,marinajones@sympatico.ca,13546614,000000120402743,5,5,nothing,5
265621,08-OCT-11,07-OCT-11,Mario,,en,74.15.37.63,gilboyer@sympatico.ca,13543386,000000120405834,5,5,The customer care representative spoke very softly and I had trouble understanding him. Frequently I had to ask him to repeat his instruction.,5
265622,08-OCT-11,07-OCT-11,Sunhith,,en,70.24.222.188,weisan.zhang@sympatico.ca,13551184,000000120420474,5,5,,5
265623,08-OCT-11,04-OCT-11,Ines,,fr,69.156.74.26,stanleydoucet@sympatico.ca,13510938,000000120335718,3,4,,4
265624,08-OCT-11,03-OCT-11,Mohamed Amine,,en,70.27.221.2,lisarejean@sympatico.ca,13492172,000000120318619,5,5,none,5
265625,08-OCT-11,07-OCT-11,Sudheer,,en,69.159.9.220,milou2u@sympatico.ca,13547128,000000120420855,4,3,"this is not a complaint  however, i did want to set my email on outlook express  and probably did not make myself clear     not sure how to do that as yet   hopefully ",4
265626,08-OCT-11,04-OCT-11,Abinash,,en,67.68.33.143,t.ledden@sympatico.ca,13511260,000000120333529,5,4,"I spent almost one and one-half hours getting this problem resolved. At least half of that time was spent in fruitless discussions with representatives assuring me that the fraud emails I was receiving; were NOT fraud emails. I fact  that I am very persistent and demanding,  is what finally connected me to a representative who understood the problem and resolved it. The extreme lack of adequate training and poor communication seems to be characteristic of Bell Canada. Shame on you!",2
265627,08-OCT-11,04-OCT-11,Ahmed,,en,67.68.56.90,bertrand.leblanc2@bell.net,13499938,000000120332076,2,4,"Have a someone who's English could be a well spoken for us in North America,also that the answering have is her\his mouth piece close up, so at least we have chance understanding them.",4
265628,08-OCT-11,07-OCT-11,Ghorden,,fr,76.67.163.77,c___lemelin8@sympatico.ca,13540854,000000120418404,5,5,Rien. Le service a été excellent,5
265629,08-OCT-11,04-OCT-11,Harathi,,en,184.148.115.155,rgs1@bell.net,13509594,000000120346973,3,3,"My internet was down for almost a full day.  Not sure why, was told it was a large area problem.  It did not come back and we had to call you to find out you had changed something.  You should credit customers for the time the service is down.  I'm paying for the service but you are not providing it.",2
265630,08-OCT-11,07-OCT-11,Mohamed,,fr,174.88.178.222,corneliuluca@sympatico.ca,13541470,000000120417434,3,3,,4
265631,08-OCT-11,04-OCT-11,Cristobal,,en,74.15.90.193,kryzanowski@bell.net,13505774,000000120323689,4,2,"Tech was very courteous. However my problem with speed dropping from 2.1Mbps to 1.1Mbps due to burst of errors is still present.

The tech did not have a laptop to do remote testing of my line to verify the problem was gone. 

I recommend that technicians do remote testing to verify if the problem has been cleared.

I will call again.",3
265632,08-OCT-11,07-OCT-11,Irfan,,en,174.91.123.8,pcrosbie@sympatico.ca,13548266,000000120406949,5,5,nothing,5
265633,08-OCT-11,05-OCT-11,Kevin,,en,70.53.94.183,bev.sneyd@sympatico.ca,13514204,000000120368625,4,5,,5
265634,08-OCT-11,07-OCT-11,Mehdi,,fr,70.29.222.220,sylvie.gagnon9@sympatico.ca,13550352,000000120419365,4,4,"Mehdi m'a guidée étape par étape pour me faire connecter mon fil Ethernet sur mon portable (il lui a fallu de la patience, parce que j'en ai arraché avec le fil), puis il a adéquatement changé le niveau de sécurité de mon modem routeur (du WEP au WPA), ce qui l'a rendu compatible avec ma nouvelle plaquette Toshiba.  Donc, l'efficacité était là...  La seule critique que je souhaite faire est que son ton de voix n'était guère courtois, comme s'il n'espérait pas arriver à quoi que ce soit de bon avec moi.  Est-ce parce qu'il porte un prénom musulman et que je suis une femme ??  Bref, ce point-là serait à améliorer...",3
265635,08-OCT-11,07-OCT-11,Ghassen,,fr,184.145.251.214,mimimarchand@sympatico.ca,13547132,000000120399519,3,4,,4
265636,08-OCT-11,04-OCT-11,Eya,,fr,70.30.192.3,robert.lawson@sympatico.ca,13509764,000000120321659,1,1,"Une personne plus agreable, cette personne a ete tre desagreable. ",
265637,08-OCT-11,07-OCT-11,Mohamed,,en,69.158.117.161,paulmousseau@bell.net,13548242,000000120408891,5,3,,4
265638,08-OCT-11,07-OCT-11,Haythem,,fr,69.156.207.232,jadenis@bell.net,13544281,000000120402397,5,5,Rien,5
265639,08-OCT-11,06-OCT-11,Mohammed,,en,64.228.137.187,tomor@sympatico.ca,13538288,000000120374090,5,5,,5
265640,08-OCT-11,04-OCT-11,Chenrup,,en,70.27.51.203,black2@sympatico.ca,13500072,000000120347014,5,5,I needed bell security installed on my computer and he took over the computer and did it. Doing that saves so much time than telling us how to do it. He couldn't have done it any better...I'm happy.,5
265641,08-OCT-11,03-OCT-11,Nedra,,fr,174.91.185.236,lyn.jp@sympatico.ca,13492454,000000120293314,5,5,,4
265642,08-OCT-11,07-OCT-11,Jacqueline,,en,184.144.68.61,r.w.henderson@bell.net,13548672,000000120414872,5,5,Nothing,5
265643,08-OCT-11,07-OCT-11,Haricharan,,en,174.91.4.214,john.aristone@sympatico.ca,13544812,000000120420598,5,5,,5
265644,08-OCT-11,07-OCT-11,Mohamed,,en,70.27.223.55,ltaraboulsi@sympatico.ca,13546187,000000120404380,5,4,,4
265645,08-OCT-11,07-OCT-11,Justin,,en,70.28.245.2,steve.ebbern@sympatico.ca,13550174,000000120402263,5,4,Get a real person quicker. Can't talk to a computer.,4
265646,09-OCT-11,07-OCT-11,Med Hedi,,fr,67.68.70.38,chamy.m@sympatico.ca,13541108,000000120406406,4,4,,4
265647,09-OCT-11,07-OCT-11,Mohammed,,en,76.67.102.249,gail_cooper@sympatico.ca,13543228,000000120411013,5,4,,5
265648,09-OCT-11,07-OCT-11,Ravi,,en,70.29.80.123,vanrooyen@sympatico.ca,13550960,000000120401141,5,5,,3
265649,09-OCT-11,08-OCT-11,Radhika,,en,70.29.93.238,erumi@sympatico.ca,13553944,000000120431944,5,5,,5
265650,09-OCT-11,06-SEP-11,Makram,,fr,174.88.159.161,brien3@sympatico.ca,13146036,000000119686210,5,5,Améliorer le temps d'attente.  Il faut être patient avant d'être pris en charge.,5
265651,09-OCT-11,08-OCT-11,Moses,,en,174.92.141.75,henrysipila@sympatico.ca,13554602,000000120429605,3,3,he unistalled my McAfee and insatalled Bell Security. It is not on now at this time .He said wait 1 hour and it will be active.It is now 6.14 am Sunday and security is inactive still,4
265652,09-OCT-11,08-OCT-11,Luis,,en,76.65.41.200,brentpearce@sympatico.ca,13552658,000000120422204,5,5,Nothing,5
265653,07-OCT-11,06-OCT-11,Gayathri,,en,69.158.66.82,ricon1@sympatico.ca,13536560,000000120386572,4,5,,4
266092,06-OCT-11,05-OCT-11,Jaime,,en,65.93.68.110,jslynch@sympatico.ca,13519248,000000120368441,1,1,"I paid the outstanding balance and was told that my services would be reinstated.  I paid at 8:00 a.m. in the morning, and got my internet servies back at about 4:00 p.m., but I still have no phone service at midnight.  

Why do I have one service reinstated and not the other?",1
266093,07-OCT-11,05-OCT-11,Amine,,fr,67.68.68.74,guy260@sympatico.ca,13517648,000000120371025,4,5,,4
266094,07-OCT-11,06-OCT-11,Celina,,en,174.93.69.242,d.howes@sympatico.ca,13529038,000000120381168,2,2,"The representatives - 3 or was it 4 of them I eventually was suffled to?, were lovely.  But each time I was told it was not their area and was shuffled off to another representative. I was wanting to purchase a simple filter for a new phone in my house.  I eventually ended up phoning 310-BELL and within moments I was looked after.
I will not begin again trying to do things online.",2
266095,07-OCT-11,06-OCT-11,Nelson,,en,70.53.196.118,kidscan@sympatico.ca,13532888,000000120391515,1,1,I have now waited 14 days for a power cable to be delivered - This is not the first time! Nelson is not the problem as you will see from the file.,1
266096,07-OCT-11,05-OCT-11,Seshidhar,,en,70.24.94.231,dbrock@sympatico.ca,13515656,000000120357520,4,4,,4
266097,07-OCT-11,06-OCT-11,Med Ali,,fr,174.91.197.5,boudj@sympatico.ca,13528002,000000120376049,2,1,"Changer le router tel que demandé.

Vous pourriez aussi m'appeler par mon
vrai nom (Jean Boudreau: c,est  ce nom qui est facutré!) comme je le demande depuis des années.

Je suis à un doigt de passer à Videotron! C'est une question de jourws.",1
266098,07-OCT-11,06-OCT-11,Shobha,,en,70.50.91.121,mcollett37@sympatico.ca,13534370,000000120389523,4,4,A little clearer English would help especially for seniors who also have a hearing problem.,4
266099,07-OCT-11,06-OCT-11,Mohammed,,en,184.151.63.250,rdunham@bell.net,13536390,000000120395194,2,2,"Have more compitant people on the phone,  and actually call back when you say you will",1
266100,07-OCT-11,06-OCT-11,Geetha,,en,174.92.71.2,leon.portelance@bell.net,13533292,000000120394226,5,5,4000 words would not suffice. 2 year contracts are a big issue.,2
266101,07-OCT-11,06-OCT-11,Shoab,,en,174.88.41.122,jblandford@sympatico.ca,13531856,000000120377440,4,4,"I have Stated this on several occasions - PLEASE instruct your staff to speak SLOWLY AND CLEARLY! This is very IMPORTANT to those like myself who have a HEARING disability! It would also help those who have a limited knowledge of electronic technology. It also would benifit your opperators who have an accent by making it easier to understand their instructions! 

I had no complaints with 'Shoab's' service beyond having to request that he slow down his speaking speed to be able to understand his instructions clearly! To be fair as I said at the begining this is a comon complaint with your operators and it takes several attempts to have them realise this! Again - fast speach is natural with some cultures but surely this is something that could be corrected!

",4
266102,07-OCT-11,06-OCT-11,Med Ali,,fr,70.29.150.6,brodeurjacques@sympatico.ca,13528104,000000120394471,5,1,"Entièrement satisfait du service au téléphone.Problème non résolu,attendons un thecnicien pour vérification à la maison.",5
266103,07-OCT-11,06-OCT-11,Janmar,,en,70.24.96.28,juris_m@sympatico.ca,13532594,000000120389819,5,4,"As a long time customer I should not have to call in to reduce our rate. I would not have known to call except another provider offered us a better deal. We are still overpaying for our telephone line, which puzzles me with a corportion as Bell that originated with the phone line.",
266104,07-OCT-11,06-OCT-11,Katelyn,,en,184.147.127.245,hliso@sympatico.ca,13531374,000000120386525,5,5,"I had called at least 5 times prior and no one was able to assist me with my problem until I finally reached this individual. It would have been great if the 1st time I called the person I spoke to could have done what this last person did. Thereby freeing up not only my time, but your peoples time",4
266105,07-OCT-11,06-OCT-11,Janet,,fr,184.145.255.216,jeanhubert@sympatico.ca,13531968,000000120376028,5,5,annuler complètement les frais d'Internet du mois que le modem a été défectueux. Cela aura été plus apprécié.,5
266106,07-OCT-11,06-OCT-11,Adnen,,fr,131.137.245.206,gilles.sanscartier003@sympatico.ca,13530906,000000120390661,5,5,,5
266107,07-OCT-11,06-OCT-11,Rudys,,en,67.71.5.74,saaa.sisson@sympatico.ca,13537006,000000120378885,4,4,,4
266108,07-OCT-11,06-OCT-11,Travis,,fr,69.168.144.145,lzgfontaine@sympatico.ca,13533750,000000120389473,5,5,,5
266109,07-OCT-11,06-OCT-11,Jose,,en,69.157.21.133,lindawarren@bell.net,13533414,000000120391817,5,5,not so impatient with an old lady,3
266110,07-OCT-11,06-OCT-11,Manuel,,en,74.14.100.182,jayare16@sympatico.ca,13531832,000000120374014,5,5,,5
266111,07-OCT-11,23-SEP-11,Ryan,,en,174.92.35.160,gwen.garrod018@sympatico.ca,13370814,000000120100270,1,1,"Near the end of the conversation I asked the Bell employee in the ""LOYALTY DEPARTMENT"" what the benefits of fiber optic internet were and I was immediately hung up.  I know you had my phone number to call me back because I was asked for it by the employee....and this is BELL we are talking about.  The phone company.  Never did I receive a call back.  Because of the disrespect of the company not to call me back we have chosen not to move our t.v from Rogers to bell and we will be taking our cell phone to a different company as well. Our contract is up.  I would appreciate it if someone from your company would call and straighten this out.

G. Garrod",1
266112,07-OCT-11,06-OCT-11,Edwin,,en,184.144.157.93,d.citrome@sympatico.ca,13529024,000000120392852,5,5,I was put on hold for a little bit longer than I would have liked.,5
266113,07-OCT-11,06-OCT-11,Jay,,en,184.147.5.123,jkeatings@bell.net,13532156,000000120379871,5,5,"nothing
Thanks Jay",5
266114,07-OCT-11,04-OCT-11,Nandhini,,en,69.158.129.90,imwood@sympatico.ca,13504004,000000120322250,5,4,"I needed my intenet password, as we have two computers at home, the Bell agent needed info from both of them which did not happen, so I shall call again later on.",5
266115,07-OCT-11,04-OCT-11,Carolina,,en,70.53.100.14,alan.mcpherson@sympatico.ca,13499024,000000120341449,3,1,"You could have turned up at the appointed time on Wednesday.  You could have turned up at the appointed time on Thursday.

Today I am still waiting",1
266116,07-OCT-11,06-OCT-11,Oussema,,fr,76.65.122.124,boyard146@sympatico.ca,13528016,000000120393351,4,4,,5
266117,08-OCT-11,27-SEP-11,Chenrup,,en,74.14.65.45,ljarvis@bell.net,13418906,000000120184343,5,5,Nothing,4
266118,08-OCT-11,07-OCT-11,Hussain,,en,76.64.21.32,pramod4@sympatico.ca,13548558,000000120412192,4,2,He should have checked the if the server is up or down first before going through the checking procedure. Is there a way we as customers to know if the server is up or down from the modem lights ?,5
266119,08-OCT-11,03-OCT-11,Abir,,en,65.92.29.151,erhard-helga@sympatico.ca,13488442,000000120294745,5,5,,4
264591,08-OCT-11,07-OCT-11,Salvador,,en,70.54.140.180,jbackal@sympatico.ca,13544394,000000120409682,5,5,,5
264592,08-OCT-11,05-OCT-11,Jose,,en,184.145.61.115,howardabrams@sympatico.ca,13518025,000000120359675,3,5,"Not force customer to go through actions that they have already tried, or that they know won't help.  This took hours to resolve because of this.",3
264593,08-OCT-11,07-OCT-11,Balaji,,en,174.93.29.133,imaging.express@sympatico.ca,13544072,000000120417047,5,4,,
264594,08-OCT-11,07-OCT-11,Salvador,,en,67.70.199.83,terjo@bell.net,13550494,000000120403347,3,2,knowledge of your soft ware,2
264595,08-OCT-11,07-OCT-11,Alvaro,,en,64.228.157.19,bridgstock@bell.net,13540752,000000120412533,5,5,everything was fine,5
264596,08-OCT-11,07-OCT-11,George,,en,76.69.20.170,kellyrhoden@bell.net,13545334,000000120418399,5,5,,5
264597,08-OCT-11,07-OCT-11,Michael,,en,67.68.194.220,dotwinder@sympatico.ca,13542328,000000120401208,5,4,Shorter waiting times on the phone.,5
264598,08-OCT-11,05-OCT-11,Romy,,fr,67.71.93.192,gisele.gareau@sympatico.ca,13517368,000000120350674,4,2,"Ne pas fermer le dossier, le probleme existe toujours. Nous sommes samedi le 7 octobre et d'ici 72 heures nous devrions avoir un appel d'une personne de Bell pour faire une investigation du probleme sur la ligne. Je suis satisfait
de l'intervention de Romy.",
264599,08-OCT-11,07-OCT-11,Guy,,fr,70.55.122.160,lucien.monic@sympatico.ca,13546204,000000120403049,5,5,Rien à redire,5
264600,08-OCT-11,04-OCT-11,Salvador,,en,70.26.133.43,leteng@sympatico.ca,13506124,000000120336353,5,5,Speed up identification process.,5
264601,08-OCT-11,02-OCT-11,Sylvie,,fr,70.52.106.181,sylvain.masson67@sympatico.ca,13483548,000000120280548,5,4,Rien de plus sinon d'offrir un service complet de support technique pour le dépannage d'ordinateur personnel,4
264602,08-OCT-11,07-OCT-11,Khan,,en,64.231.1.119,merv.broley@sympatico.ca,13546928,000000120411350,2,3,"I have expressed to you before how I feel about your off shore Agents!!!
 Once we got through all of that and it was escalated to a higher level it went smoothly.The technician was here this a.m. and did a superb jod of correcting our problem!!!!
",4
264603,08-OCT-11,07-OCT-11,Karla,,en,74.15.57.214,fuller5@sympatico.ca,13543152,000000120415038,1,1,"all depts need to be able to communicate with each other sales, tech support, solutions, cellular and home servives.....what a hassle",1
264604,08-OCT-11,07-OCT-11,Emmanuel,,en,74.15.57.214,fuller5@sympatico.ca,13543154,000000120414412,1,1,,1
264605,08-OCT-11,26-SEP-11,Soumaya,,en,69.157.130.20,wendyperreault@bell.net,13410370,000000120135369,5,5,Nothing it all.,4
264606,08-OCT-11,06-OCT-11,Megan,,en,69.158.29.176,btay@bell.net,13528162,000000120393418,5,,"Cheaper rates for telephone & internet!!!
Better, faster service!!!
You need badly ''Professional Staff'' that know what they're talking about!!!",1
264607,08-OCT-11,05-OCT-11,Borhen,,fr,184.144.189.3,jocelyne.andre@sympatico.ca,13518938,000000120355815,5,5,,5
264608,08-OCT-11,06-OCT-11,Celina,,en,65.95.110.25,bjarmit@bell.net,13527866,000000120385135,5,5,,5
264609,08-OCT-11,06-OCT-11,Asly,,en,64.231.178.43,fasih@bell.net,13530332,000000120373620,5,5,She was very helpful so I don't think so any lacking.,2
264610,08-OCT-11,05-OCT-11,Walter,,en,72.39.126.40,rebcontrols@sympatico.ca,13523504,000000120364953,2,1,Customer service reps seemed annoyed to have to deal with me. I understand ppl are sometimes difficult to deal with and don't always help out when trying to solve the issue over the phone but I felt this from the ppl from the moment i called.,2
264611,08-OCT-11,06-OCT-11,Isaac,,en,76.64.125.224,louloulanoire@sympatico.ca,13533606,000000120389859,1,1,the young man tried to resolve my windows e-mail problems but was unable to do so.  He promised that someone would call within 48 hrs but no one has called yet.I had applied for 3 jobs but my e-mails were never sent. they were stuck in Outgoing e-mail. ,
264612,08-OCT-11,07-OCT-11,Kota,,en,70.51.154.86,VDEMIRDJIAN@sympatico.ca,13539288,000000120407790,5,5,,5
264613,08-OCT-11,05-OCT-11,Diedra,,en,50.100.81.45,czielinski@sympatico.ca,13515402,000000120352473,5,5,Please do not give me the reasons to call you.,3
264614,08-OCT-11,03-OCT-11,Wissem,,fr,69.159.153.173,sanderson40@sympatico.ca,13496120,000000120319049,5,5,,5
264615,08-OCT-11,06-OCT-11,Jamel,,en,70.26.17.90,hong-le@sympatico.ca,13518002,000000120372684,2,2,"The rep. couldn't solve the problem. He has to report to the central the day after but in the mean time, I found the solution to solve my problem.

Regards,
Hong-Le nguyen",3
264616,08-OCT-11,07-OCT-11,Kmar,,fr,74.15.232.193,bergeronr@sympatico.ca,13540396,000000120406814,1,1,"Une personne qui parle francais avec un accent québécois et une formation technique de base pour, au moins faire semblant de savoir se qu,elle dit...",2
264617,09-OCT-11,08-OCT-11,Rahma,,fr,76.65.123.98,mimi41@sympatico.ca,13556686,000000120433101,2,4,Elle m'a semblée un peu sarcastique parce que je ne comprenais pas ce qu'elle disait. Est-ce que l'on pourrait faire affaire avec des canadiens lorsque nous appelons pour un service.,4
264618,09-OCT-11,08-OCT-11,Taoufik,,en,70.24.77.99,monik51@bell.net,13556818,000000120434168,5,5,nothing except give a more precise time...,4
264619,09-OCT-11,08-OCT-11,Carmen,,en,74.198.87.53,irving.kumer@sympatico.ca,13554776,000000120422256,1,1,we are seriously contemplating switching to Rogers - any advice you have given thus far has set us further back. We now need to hire a computer geek to repair the direction of bell service..,1
264620,09-OCT-11,08-OCT-11,Yara,,en,70.48.208.45,jrbutler@sympatico.ca,13555348,000000120436403,5,5,,4
264621,09-OCT-11,08-OCT-11,Mayned,,en,24.57.103.88,colleenatbridge@sympatico.ca,13553120,000000120422647,3,3,nothing at all,2
264622,09-OCT-11,08-OCT-11,Saadullah,,en,74.14.100.153,linda_hale@sympatico.ca,13555908,000000120432544,4,5,The problem was solved quickly. That was all I wanted. ,5
264623,09-OCT-11,08-OCT-11,Mauricio,,fr,132.207.41.147,xiaoyu.wang011@sympatico.ca,13559414,000000120431550,5,5,,5
264624,09-OCT-11,27-SEP-11,Monica,,en,76.70.113.115,dwj709@sympatico.ca,13414718,000000120177298,5,5,Bell should employ more Good customer service reps like Monica who knows what is the customer service.,5
264625,09-OCT-11,08-OCT-11,Achref,,fr,76.65.184.68,rlafond22@sympatico.ca,13557926,000000120432119,5,5,,5
264626,09-OCT-11,05-OCT-11,Hema,,en,70.49.50.192,qatz@sympatico.ca,13523232,000000120355989,5,5,Hema was great!,5
264627,09-OCT-11,07-OCT-11,Marc,,fr,184.144.161.8,copain_70@sympatico.ca,13541460,000000120408836,3,2,Engager du personnel compétant.,2
264628,10-OCT-11,06-OCT-11,Hana,,fr,174.91.254.70,langisstpierre@sympatico.ca,13533126,000000120377849,3,2,Arrêter de jouer avec la facturation,1
264629,10-OCT-11,07-OCT-11,Heni,,fr,74.12.218.198,barfdio@sympatico.ca,13540270,000000120410885,5,5,"Rien,c'était parfait",5
264630,09-OCT-11,07-OCT-11,Marc,,en,70.48.1.68,firestrm@sympatico.ca,13542982,000000120414150,2,1,,3
264631,09-OCT-11,08-OCT-11,Luis,,en,70.24.94.114,billdowkes@sympatico.ca,13552512,000000120422071,5,5,nothing,5
265102,11-OCT-11,26-SEP-11,Sinu,,en,65.92.102.111,grammyweatherwax@sympatico.ca,13400704,000000120144904,1,1,,1
265103,11-OCT-11,07-OCT-11,Aidin,,en,174.95.97.9,alieijaz@sympatico.ca,13539710,000000120401986,5,5,"Aidin saved me as bell loyal customer as I have been calling for 8 months as I was promised $10.00 cr apply to my account. Aidin signed me up with better deal (hoping it will be apply on next invoice), he was patient and listened my concern, he has done great job. make sure that deal that I was signed, will be apply to my account",5
265104,11-OCT-11,07-SEP-11,Harjeeth,,en,174.89.26.72,grossett.mysynergy@bell.net,13165728,000000119712688,5,5,nothing that i can think of at the present.,5
265105,11-OCT-11,10-OCT-11,Catherine,,en,216.220.32.196,phollingworth@sympatico.ca,13570972,000000120449070,4,2,We got disconnected when i had to try and hook up an cable for assistance...I expected Bell services to call me back since I had been transferred and did not know who I could call back...but nothing happened. I am still not sure if it is all working properly as I had no time to check it again. I will try again later tonight and see if it is working. ,4
265106,11-OCT-11,09-OCT-11,Baltharaj,,en,209.226.177.119,davidmilton7@sympatico.ca,13560708,000000120444831,5,5,,4
265107,11-OCT-11,05-OCT-11,Dawood,,en,64.228.157.50,ladygrace59@sympatico.ca,13519940,000000120352663,4,4,Dumb question.  If you think that you could have done anything better it's time for those at the top to ask themselves some questions. e.g Am I worth what I'm being paid?  Hint   Hint.,
265108,11-OCT-11,10-OCT-11,Ermany,,en,174.95.152.190,peter1937@sympatico.ca,13570924,000000120452342,3,2,I had to leave before the problem was solved for an appointment.It was not fault of the Technician,5
265109,11-OCT-11,10-OCT-11,Aswathy,,en,74.15.95.20,archiesacs@sympatico.ca,13565641,000000120447363,5,5,,4
265110,11-OCT-11,11-OCT-11,Gilbert,,en,74.14.34.170,rcharney@sympatico.ca,13571228,000000120458878,2,2,"Communicated with me before the upgrade was done and that there may be possible issue's that may arise possibly causing, poor, intermittent or loss of service and when this may happen and what I may need to do with out having to contact customer service. Had I known what the possible issue would have been I would not have needed to waste my time in line on a que listening to your call is very important to us for 15 to 20 minutes. Then to find out that all this may have been avoided if I was sent an email outlining the potential problem as I am sure I was not the only one with this problem. What a waste of my time though I had to call to resolve the issue it all could have been avoided, Not just once but twice because when a issue possible arose a couple of nights later had I been informed that it is possible that an issue relating to this fix may arise please turn your modem off for 15 to 20 seconds would most likely fix the issue. Which was a waste of time waiting on the phone hearing your call is important to us. Again only to find out that had the previous tech suggested that if I am sent to the 198.162.2.0/ just reboot the modem would have made the whole experience a little less painful, Again to be a little pro-active would have been great.",2
265111,11-OCT-11,08-OCT-11,Shoab,,en,206.47.249.246,clairecooper_10@sympatico.ca,13553040,000000120425074,2,2,It was really hard to understand the person and the other end and also my son could not understand them.  Language was terrible.,2
265112,11-OCT-11,10-OCT-11,Serge,,fr,70.48.119.66,denise.guidi@sympatico.ca,13566936,000000120448298,5,4,,5
265113,11-OCT-11,10-OCT-11,Ajay,,en,184.145.69.20,andrea.konopka@sympatico.ca,13565492,000000120458368,5,5,"my password had expired however there is not an email prompt to remind me that it was goign to expire....should the ""change password every 72 days"" option be checked off on a profile it woudl be helpful if there was a generic reminder email that woudl go out the week before....",4
265114,11-OCT-11,10-OCT-11,Mohammed,,en,67.68.17.204,jewel@bell.net,13568580,000000120452107,5,5,I was very pleased with the way Mohhamad handled everything so polite.. and patient.Thank so much.,5
265115,11-OCT-11,09-OCT-11,Harathi,,en,67.71.124.249,kevlynn.r@sympatico.ca,13562252,000000120440051,1,3,Well first off I found her very hard to understand. She also was not speaking very loud and I had to keep telling her that I couldn't hear her. It was very frustrating and not a good experience at all.,2
265116,11-OCT-11,10-OCT-11,Madhu,,en,184.147.3.135,jaspearc@sympatico.ca,13568408,000000120457039,5,5,"For some unknown reason my mail boxes get wiped about once , sometimes more recently, per month and I have to call your service people to reload.
My computer is clean. Maybe Microsoft fault and not your fault.
Very annoying.
",4
265117,11-OCT-11,06-OCT-11,Sannie Lou,,en,66.163.13.134,rgdacook@sympatico.ca,13536486,000000120393097,4,4,,4
265118,11-OCT-11,05-OCT-11,Justin,,fr,174.93.247.74,guy.rehayem@sympatico.ca,13517642,000000120351704,5,5,,5
265119,11-OCT-11,10-OCT-11,Moncef,,fr,174.91.245.25,lguerin12@bell.net,13569402,000000120447108,1,1,"appele lundi 10 octobre parler avec ramdi ma dit que le service reviendrai dans les 24hrs, 24 hrs plus tard toujours pas de service appeler mardi 11 octobre parler avec calib suivi pas fait ma dit que le rebranchement se ferai dans les 2 hrs service épouvantable songe sérieusement a changer pour un autre cabledistributeur",2
265120,11-OCT-11,10-OCT-11,Henry,,en,67.71.4.42,stuckless1201@bell.net,13572192,000000120452307,5,5,,5
265121,11-OCT-11,10-OCT-11,Julie Anne,,fr,66.110.6.119,lyne_maurice@sympatico.ca,13569652,000000120457362,4,4,,4
265122,11-OCT-11,10-OCT-11,Nikitha,,en,174.95.44.229,doll@sympatico.ca,13567070,000000120452649,3,3,,4
265123,11-OCT-11,30-SEP-11,Gregory,,en,208.65.73.117,nsoares@sympatico.ca,13462382,000000120258319,5,5,Correct the billing issues from the start to avoid these calls.,5
265124,11-OCT-11,10-OCT-11,Nelly,,en,70.50.218.31,valerie.marin058@sympatico.ca,13572684,000000120450020,5,4,"the person on the phone told me I had to wait for the person to fix the tec. problem, they would be there before 6:30. waited, saw the truck and no one came to see me.",4
265125,11-OCT-11,10-OCT-11,Khalil,,fr,67.68.111.134,trera@bell.net,13572580,000000120450548,5,5,,5
265126,11-OCT-11,10-OCT-11,Sihem,,fr,76.71.176.219,jach.9@sympatico.ca,13568298,000000120454099,5,5,,5
265127,11-OCT-11,10-OCT-11,Basho,,fr,199.91.204.174,geoffroy@bell.net,13567724,000000120455774,3,4,Il y a eu un changement à mon compte donc je n'ai pas été informé. C'est un peu dommage et pas très pratique pour le travail!,4
265128,11-OCT-11,30-SEP-11,Imen,,fr,38.109.155.100,mvelki@sympatico.ca,13461928,000000120238851,4,2,"Your technician made a really good job. I appreaciate it. However, the internet service, provided by Bell is rather unrealiable. I still consider switching to other supplyer - unless significant improvement occures. Sorry.",3
265129,11-OCT-11,08-OCT-11,Youssef,,fr,216.191.72.153,efstratios.psarianos@sympatico.ca,13553842,000000120426543,5,5,,4
265130,11-OCT-11,10-OCT-11,Yara,,en,184.147.118.78,donwaterhouse@bell.net,13567106,000000120457588,5,5,Help and knowledge was first rate....,5
265654,09-OCT-11,03-OCT-11,Ritwik,,en,70.50.104.168,lsherk@sympatico.ca,13492376,000000120310102,3,1,"We are Disappointed that bell continues to restrict our down load speed.
It is policy at bell that is so frustrating the device reps are doing there job well considering the position that the corporation is putting them in.

Lorne Sherk",1
265655,09-OCT-11,08-OCT-11,Ivette,,en,70.53.47.121,jeanettehughes@bell.net,13555014,000000120428576,5,5,Nothing at all. Your rep was fabulous.,5
265656,09-OCT-11,08-OCT-11,Asra,,en,74.12.85.170,andra.sheffer@sympatico.ca,13552058,000000120431800,4,5,,5
265657,09-OCT-11,08-OCT-11,Radhika,,en,70.50.219.171,dean17@sympatico.ca,13553439,000000120423294,1,1,No satisfaction at all. Tech seemed unable to determine the problem. She just hoped it would go away by itself.,1
265658,09-OCT-11,07-OCT-11,David,,en,70.29.13.228,robert189@sympatico.ca,13549106,000000120402098,4,4,,4
265659,09-OCT-11,08-OCT-11,Henry,,fr,65.92.143.44,leland.bennett@sympatico.ca,13555828,000000120424653,5,4,rien,5
265660,09-OCT-11,08-OCT-11,Kanchana,,en,70.26.48.175,dj.allen@sympatico.ca,13553592,000000120431596,4,4,Better explanation.,4
265661,09-OCT-11,08-OCT-11,Methil,,en,184.144.27.234,douglas41@sympatico.ca,13553696,000000120428002,5,5,THe person I spoke to a few days ago should have corrected problem.  I had tyo make two calls to get satisfied reply and correct problem.,4
265662,09-OCT-11,08-OCT-11,Souhail,,en,76.67.199.21,carmen.millar@sympatico.ca,13552810,000000120423464,4,4,"When put on hold,give some idea of why and how long it will be.",4
265663,09-OCT-11,08-OCT-11,Tyler,,en,70.26.123.56,larryconnie@sympatico.ca,13555780,000000120434615,4,2,,4
265664,09-OCT-11,08-OCT-11,Gabriel,,en,65.93.96.19,pjmacl@bell.net,13557522,000000120422772,4,3,The person that I delt with was very compitant and friendly but what ever changes he made has prevented us from getting to our E-mail without signing in every time. I will call again.,5
265665,09-OCT-11,07-OCT-11,Khan,,en,70.52.174.161,ndynes@sympatico.ca,13547706,000000120411326,4,4,"The answer to my problem was that you had an area failure that was resolved in the time promised which I had suspected.  However, it took 40 minutes and two people, The first with a heavy accent making it hard to understand and a next level technician to tell me.  I don't understand why that information couldn't have been available in the beginning.",4
265666,09-OCT-11,06-OCT-11,Alexander,,en,174.92.28.40,MichaelSherri@sympatico.ca,13526480,000000120379084,4,5,,4
265667,09-OCT-11,08-OCT-11,Joseph,,en,70.51.97.203,ghouston@sympatico.ca,13554308,000000120425367,5,5,Easier to. Get tot the right person whe first calling.,5
265668,09-OCT-11,08-OCT-11,Chad,,fr,76.69.190.98,albert.terzian@sympatico.ca,13551936,000000120434613,4,4,,5
265669,09-OCT-11,26-SEP-11,Selene,,en,70.53.47.123,jo.marshall@sympatico.ca,13402260,000000120145000,,2,Not sure that I can fully explain it.,3
265670,09-OCT-11,08-OCT-11,Ronald,,en,69.156.154.17,sbbyers@sympatico.ca,13558296,000000120433956,5,5,set up my line speed properly so I wouldn't have had to call in the first place,3
265671,09-OCT-11,08-OCT-11,Karishma,,en,64.228.156.171,marytolliver@sympatico.ca,13556428,000000120421940,5,5,nothing I was completely satified.,4
265672,09-OCT-11,07-OCT-11,Firas,,fr,69.157.134.239,sylvie_tremblay@sympatico.ca,13550362,000000120406868,4,4,C'était très bien. ,4
265673,09-OCT-11,08-OCT-11,Imen,,fr,174.94.91.21,glafr@bell.net,13554366,000000120430076,5,5,"Imem XZ584 a travaillé très fort pour
 comprendre la difficulté qui se retrouvait dans ma facturation",5
265674,09-OCT-11,07-OCT-11,Mariem,,fr,65.94.124.117,jsgtj.senechal@sympatico.ca,13545026,000000120413723,4,5,Très bom service,4
265675,09-OCT-11,07-OCT-11,Salvador,,en,70.48.72.23,pw1@sympatico.ca,13548622,000000120402564,5,5,,4
265676,09-OCT-11,04-OCT-11,Rowena,,en,76.66.86.11,bblatz@sympatico.ca,13499800,000000120341522,4,4,i was cut off twice before someone helped me. Verry frustrating as I had to wait then got a live person was put on hold then cut off. total wasted time 17 min. this is bad.,5
265677,09-OCT-11,07-OCT-11,Cecile,,en,184.144.70.114,yule11@bell.net,13551422,000000120401886,5,5,"Cecile walked me through every step with extreme patience and kindness and that is a feat in itself, given the fact that up until six months ago I had never even touched a computer. There is nothing she could have done better. She is in my opinion an excellent service representative and an asset to your business.",5
265678,09-OCT-11,08-OCT-11,Yves,,en,174.92.87.228,stjeane@bell.net,13558734,000000120432079,5,5,,5
265679,09-OCT-11,08-OCT-11,Madhu,,en,70.48.57.205,shutterbug50@sympatico.ca,13558458,000000120432901,5,5,,4
265680,09-OCT-11,06-OCT-11,Sinu,,en,74.14.61.42,jean.dalziel@sympatico.ca,13531942,000000120387347,2,3,"
It took over 48 hrs to resolve my problem. I could have been kept better informedabout the problem and when it might be resolved.",2
265681,09-OCT-11,07-OCT-11,Srinivas,,en,174.93.71.157,s.olesen@sympatico.ca,13549394,000000120411580,1,1,"If I could understand what they are saying, not having to have them repeat
everything that they say.  Big waste of
my time.  In the end it was no good had
to phone again the next day.  Still problems",2
265682,09-OCT-11,08-OCT-11,Okieh,,en,76.70.52.43,ldigeso@sympatico.ca,13555806,000000120424224,3,1,"I am so unimpressed with your company!!, u tell me one thing, and you do another, send me technicians without advising me, one technician has no clue what the other has done or resolved! took 3 technicians to resolve an issue!! can""t wait to cancel my service with you!!!",1
265683,09-OCT-11,07-OCT-11,Claudia,,en,69.157.159.80,mrichter@sympatico.ca,13547424,000000120400333,3,4,Response time,4
265684,09-OCT-11,06-OCT-11,Rey Ivan,,en,70.30.26.87,jeansmith5@sympatico.ca,13531994,000000120382495,5,5,,5
265685,09-OCT-11,06-OCT-11,Sonia,,fr,65.94.11.233,dansereau.luc@sympatico.ca,13529184,000000120374406,3,4,"Quand le client connaît le problème et que ce n'est pas la première fois que ça arrive, laisser de côté le protocole de questions, ne pas argumenter et passer le client au technicien niveau 2 immédiatement, surtout quand le client en fait la demande expresse.",5
265686,09-OCT-11,07-OCT-11,Niyaz,,fr,65.94.124.41,b.hasnaa@sympatico.ca,13540192,000000120410456,5,5,Franchement j'ai jamais vu un service aussi formidable et satisfisant que celui que Mr Niyaz m'a fourni. J'ai fini l'appel et j'ai dit 'WAW..',5
265687,09-OCT-11,06-OCT-11,Lisa,,en,207.164.79.0,mhryciw@sympatico.ca,13534516,000000120383940,2,1,"I was put on hold and sent to four different people and then the line clicked off after waiting for 25-30 minutes.  Now I have to wait until Tuesday to cancel my internet service.  
",3
265688,09-OCT-11,07-OCT-11,Melinda,,en,76.71.28.242,william.kaatz@sympatico.ca,13551232,000000120408016,1,1,Fix the problem,1
265689,10-OCT-11,05-OCT-11,Alisia,,en,76.64.58.252,carlosd7@sympatico.ca,13514706,000000120367766,5,5,just keep up the good work,5
265690,10-OCT-11,08-OCT-11,Sam,,en,70.50.89.107,caliga@sympatico.ca,13552758,000000120434560,5,5,,5
266120,10-OCT-11,03-OCT-11,Sukumar,,en,184.147.178.234,ethelleggett@sympatico.ca,13488500,000000120297060,5,5,Difficulty hearing persoon on other end of line,4
266121,10-OCT-11,07-OCT-11,Oliver,,en,70.27.23.147,bill.gale@sympatico.ca,13540500,000000120419666,4,5,"I had a difficult time understanding the person on the phone when we were analyzing the original problem. The technician that came to the house was knowledgeable, professional and prompt.",4
266122,10-OCT-11,07-OCT-11,Shoab,,en,174.91.121.108,brianhoney@sympatico.ca,13540740,000000120408771,1,1,,1
266123,10-OCT-11,06-OCT-11,Jessica,,en,70.30.25.99,jpirrie@sympatico.ca,13532498,000000120384700,5,5,,5
266124,10-OCT-11,08-OCT-11,Aguibou,,fr,70.53.189.48,kflipot@sympatico.ca,13555592,000000120428660,1,1,"assumer vos erreurs sans me les faire payer. Me donner le service inclut au forfait selon notre entente de départ i.e. avec le 40 Go. Vous êtes des menteurs, vos forfaits sont de l'arnaque. Je suis extrêmement déçue et je dois payer vos erreurs en plus! incroyable!",1
266125,10-OCT-11,09-OCT-11,Mahesh,,en,70.53.109.237,dwyn@sympatico.ca,13560974,000000120438562,5,5,cant think of anything right now.  Generally speaking I welcome any effort to simplify making human contact with Bell rep for whatever reason.,5
266126,10-OCT-11,09-OCT-11,Hatem,,fr,174.93.205.152,julien.dufour@sympatico.ca,13562128,000000120441290,3,4,,4
266127,10-OCT-11,09-OCT-11,Hector,,en,207.164.79.15,trojancarriers@sympatico.ca,13564628,000000120441025,1,1,"passed from section to section, no one knew what to do, problem never resolved, very frustrating.  ",1
266128,10-OCT-11,07-OCT-11,Juan Paolo,,en,184.144.56.159,roger.primeau2@sympatico.ca,13549156,000000120407564,5,5,nothing,5
266129,10-OCT-11,06-OCT-11,Sajid,,en,76.64.208.47,ddekold@sympatico.ca,13529358,000000120377825,5,5,,4
266130,10-OCT-11,09-OCT-11,Juan,,en,67.70.45.253,aeneale@sympatico.ca,13559736,000000120444695,3,4,Nothing - the problem was entirely my fault.  I had inadvertently unplugged the phone line!,4
266131,10-OCT-11,09-OCT-11,Lukasz,,fr,184.145.157.177,andree_gagnon@sympatico.ca,13559872,000000120437394,3,2,"Malheureusement, je suis toujours obligée de me connecter manuellement à ma connection sans fil ; ce que je ne faisais pas auparavant vu que mon ordinateur se connectait automatiquement à mon réseau sans fil.",4
266132,10-OCT-11,08-OCT-11,Sami,,en,74.14.95.163,rcmckinnon@sympatico.ca,13557758,000000120426020,5,5,"Put more electricity into my internet.

Half the time the internet does not respond.

I want to tell you I was assisted by
Shereen and she had the patience to wait
and help me out of a terrific jam with
my mail.  I am sorry there isn't more
people at the top with her brains.
Clever people shouldn't go unnoticed.
Between the internet not responding and
my email login Shereen had a terrific
time getting the mess straightened up.
It people like her that make Bell tick!
Carol McKinnon",5
266133,10-OCT-11,08-OCT-11,Radhika,,en,69.158.138.56,jfraser_70@sympatico.ca,13555084,000000120423697,4,4,,5
266134,10-OCT-11,08-OCT-11,Jose,,en,65.92.154.114,ppcameron@sympatico.ca,13557554,000000120433810,5,5,,5
266135,10-OCT-11,08-OCT-11,Nicole,,en,174.88.202.82,dberg8@sympatico.ca,13553406,000000120426288,4,5,Not insist I pay my bill in full despite admitting it was in-correctly over-charged $4.95+HST,3
266136,10-OCT-11,07-OCT-11,Bochra,,fr,69.159.165.206,bedardcb@sympatico.ca,13540338,000000120400608,5,5,,5
266137,10-OCT-11,29-SEP-11,Eric,,en,174.94.94.239,michaelf_6@sympatico.ca,13447948,000000120214704,1,1,"Since I've been with Bell for such a long time, I asked for a better rate for my Internet and was refused.",1
266138,10-OCT-11,09-OCT-11,Vincent,,en,184.146.104.228,rchinsang@sympatico.ca,13557756,000000120436493,5,5,"Just to ease security concerns of net meeting , let customer know you will still have control after restart but make them aware the net meeting will be disconnected after computer shut down.  Vincent did let me be aware of this after my security concerns.",5
266139,10-OCT-11,09-OCT-11,Saifuddin,,en,70.50.180.85,leoaliceav61@sympatico.ca,13562466,000000120443924,5,5,i would not know,5
266140,10-OCT-11,09-OCT-11,Helmi,,fr,174.95.110.145,michaudbougiecga@sympatico.ca,13562968,000000120444137,5,5,,5
266141,10-OCT-11,07-OCT-11,Isaac,,fr,69.157.139.94,martin_margot@bell.net,13546684,000000120416232,4,5,,4
266142,10-OCT-11,08-OCT-11,Kevin,,en,174.94.0.12,jakepac@sympatico.ca,13554882,000000120434741,5,5,nothing,5
266143,10-OCT-11,09-OCT-11,Med Taher,,fr,184.148.237.116,elaine8715@sympatico.ca,13560996,000000120437878,4,5,,2
266144,10-OCT-11,09-OCT-11,Adarsh,,en,67.68.193.233,margaret.g_81@sympatico.ca,13562770,000000120444643,5,5,,4
266145,10-OCT-11,08-OCT-11,John,,fr,70.55.134.231,marlene.spencer@sympatico.ca,13556352,000000120432423,5,5,"Rien de plus aurais pu etre fait.  Il  a repondu a toutes mes attentes .  Tres patients, courtois et professionel.",5
266146,10-OCT-11,07-OCT-11,Farhana,,en,70.24.174.138,jerarial@sympatico.ca,13544554,000000120412920,3,,"We are seniors,handicaped&we need our 911&alarm system for protection which we did not have for 2 days .Restoration should have been done immediatly&with great urgency.",4
266147,11-OCT-11,05-OCT-11,Sayeeduddin,,en,70.50.107.118,hawkinnorth@sympatico.ca,13517800,000000120369760,4,4,"













nothing",5
266148,11-OCT-11,06-OCT-11,Mehdi,,fr,184.144.235.114,n.chayer@sympatico.ca,13535090,000000120395619,5,4,,5
266149,11-OCT-11,08-OCT-11,Rahma,,fr,70.30.199.49,dauphinmontreal@sympatico.ca,13553354,000000120422860,4,4,Avoir été servi par une employé de Bell qui travail au Canada et non en Tunésie!,4
266150,11-OCT-11,10-OCT-11,Adel,,fr,64.229.128.218,marcstgermain@sympatico.ca,13569814,000000120449684,5,5,tout était simplement parfait. Le techniciens a reglé mon probleme. Il était poli et très gentil. ,5
266151,11-OCT-11,10-OCT-11,Sabha,,en,69.158.119.42,mariatd@sympatico.ca,13569840,000000120455106,5,5,"The one thing that could be done, by Bell, not the rep., is to pair up with Bell Mobility to allow for this type of fix to be done on one's cell phone, with do-it-yourself instructions.",5
266152,11-OCT-11,10-OCT-11,Samia,,fr,67.68.207.121,louis.hogue@sympatico.ca,13569542,000000120446670,5,5,rien,5
266153,11-OCT-11,10-OCT-11,Jeannette,,en,70.49.157.105,mcfed@sympatico.ca,13570050,000000120457887,1,,difficult to here and undersand,
266154,11-OCT-11,10-OCT-11,Mohammed,,en,70.51.32.93,betsylittle@sympatico.ca,13565896,000000120455950,4,5,,4
266155,11-OCT-11,10-OCT-11,Maria,,en,76.65.60.125,margjohncotk@sympatico.ca,13569824,000000120448922,1,1,I couldn't hear the lady. She talked too technical for my knowledge. She was impatient. I hung up and called my daughter.,2
266156,06-OCT-11,04-OCT-11,Arjuman,,en,70.29.34.210,sandra.garrie@sympatico.ca,13510274,000000120335462,4,4,"The person responding was in India.  It would be helpful if they could speak a little more slowly and clearly as it can be difficult to make out what is being said, especially for somebody who is hearing impaired, older and not computer literate.",5
264632,09-OCT-11,08-OCT-11,Roy,,en,184.147.224.21,moira.grant@sympatico.ca,13556804,000000120427562,5,3,"Roy's assistance was great! This problem arose from a change to my internet service that I made in August. At that time, I asked for my phone and internet service to be consolidated and for acount/contact info to be updated. If Bell had carried out that request then, I would not have experienced the billing and online account access issues that necessitated this service call with Roy. I still need to wait to make sure that the account consolidation has happened, which is out of Roy's hands.",4
264633,09-OCT-11,08-OCT-11,Liza,,en,70.29.64.199,stephdownes@sympatico.ca,13558686,000000120434895,5,5,"Nothing, worker was good to deal with, resolved problem.",5
264634,09-OCT-11,07-OCT-11,Mathieu,,fr,70.26.221.51,florencenolet@bell.net,13543012,000000120403825,5,4,,5
264635,09-OCT-11,07-OCT-11,Vijay,,en,74.14.129.230,valarsenault@sympatico.ca,13550938,000000120407048,5,5,nothing All people I spoke to were very friendly and polite,5
264636,09-OCT-11,07-OCT-11,Aymen,,fr,70.30.223.79,abadreddine_9@sympatico.ca,13539350,000000120404105,1,1,respecter les clients,1
264637,09-OCT-11,08-OCT-11,Ivan,,en,70.49.24.190,kaschnar@sympatico.ca,13555510,000000120426477,5,5,I was the most concise clear troubleshooting conversation I have ever had with any telephone or internet company. The tech was very knowledgeable and I could understand his instructions clearly. I can honestly say there is not one thing that could have been done better.,5
264638,09-OCT-11,08-OCT-11,Ganesh,,en,68.171.231.80,mlinder@sympatico.ca,13556760,000000120421848,1,1,"Not force me to be on the phone for an hour before u agreed to send out a repair person, not make me waste 3 hours waiting for a repair person who never showed, not close the ticket without informing me of anything, and not leaving me with no internet since thursday.",1
264639,09-OCT-11,08-OCT-11,Malek,,fr,69.159.156.9,rbossinotte@sympatico.ca,13557750,000000120436113,4,3,"j'avais un problème avec mes courriels sortant c'est à dire avec Mail,pour finalement savoir que C'est Bell le problème. Vous avez des problèmes de serveurs, mais J'ai jamais été aviser et j'ai perdu beaucoup de temps à trouver le problmème. je trouve cela bien ordinaire de la part de Bell. Pour le service reçu hier pas de problème, mais de la part de Bell pour répondre à la question 4 plus bas Probablement pas. Je suis client depuis début année 2000. Le problème n'est pas encore réglé, selement en partie.
Désolé, je suis sur que je n'aurai pas de suivie de la part de Bell",2
264640,09-OCT-11,04-OCT-11,Jeannette,,en,70.27.205.172,hllywood@bell.net,13503770,000000120345538,1,1,help me!,1
264641,09-OCT-11,05-OCT-11,Karen,,en,174.95.231.219,morikathi@bell.net,13521898,000000120360835,5,5,"The original internet technician should have made an effert to make sure that the 88 year old customer was satisfied, which he was not. A new problem has occured in that the second signal to the second tv has failed after a two hour rainstorm. Otherwise all else is working 5-on-5. maurice perron 894 Oak ave Saint-lambert. Morraly I should not have gone back to Bell BUT I chose Bell becaus thier electronics are the best in the TV system.....",5
264642,09-OCT-11,08-OCT-11,Tim,,fr,69.156.56.153,lafondpierrette@sympatico.ca,13555748,000000120426212,5,4,,4
264643,09-OCT-11,30-SEP-11,Daniel,,en,99.232.78.99,sean.evoy@bell.net,13464222,000000120251605,4,5,"I don't like Emily your computer, would rather talk to a person.",5
264644,10-OCT-11,09-OCT-11,Alvaro,,en,174.94.27.83,brenda.hunter@sympatico.ca,13560243,000000120444589,5,5,Nothing ... the technician was friendly and patient,4
264645,10-OCT-11,08-OCT-11,Achref,,fr,184.144.163.195,vadymt@sympatico.ca,13559158,000000120433558,5,5,,4
264646,10-OCT-11,08-OCT-11,Balaji,,en,76.69.130.102,p.hagman@sympatico.ca,13557250,000000120434061,3,4,,4
264647,10-OCT-11,07-OCT-11,Emna,,en,209.226.177.138,a.Boileau@sympatico.ca,13539300,000000120410998,1,1,Be polite and respectful.,1
264648,10-OCT-11,09-OCT-11,Denis,,en,174.92.88.235,clev@bell.net,13560524,000000120438347,1,1,"Fix my internet so that I can get my emails on OUTLOOK EXPRESS ! I DO NOT LIKE BELL MAIL. This is my 4th or 5th time that I ask for this ! ROGERS is looking very good right now, PLEASE FIX THIS X@XoK#$ PROBLEM.",1
264649,10-OCT-11,09-OCT-11,Benjamin,,en,65.92.22.66,star44@sympatico.ca,13564326,000000120444189,5,5,,4
264650,10-OCT-11,09-OCT-11,Mahesh,,en,174.95.205.111,joe.timp@sympatico.ca,13562000,000000120439099,5,5,,5
264651,10-OCT-11,09-OCT-11,Brett,,en,70.31.4.105,jameslamptey@bell.net,13561798,000000120439009,5,5,,5
264652,10-OCT-11,07-OCT-11,Patrick,,fr,174.95.114.143,ROBERT89@sympatico.ca,13539236,000000120414202,5,3,"J'ai tous les sevices Bell incluant le service Internet Performance avec des variations de vitesse baissant à 3 Megs mais qui est à l'intérieur des Normes de Bell. Étant travailleur autonome à la maison, la vitesse Internet est souvent importante.  Le compétiteur Vidéotron me propose des vitesses juaqu'a 60 Megs. Bell fait la publicité de Fibe, mais j'ai aucune indication à quand celle-ci sera disponible dans mon secteur de Brossard.  Je note même présentement l'installation d'une boite de Fibe Bell à un kilomètre de chez-moi.  Grand mystère contrairement antérieurement à la disponibilité d'Internet grande vitesse. Peut-on avoir une indication si ceci sera disponible dans 6 mois, 2 ans, grande question??",3
264653,10-OCT-11,07-OCT-11,Alexander,,en,184.148.67.15,johnw1@sympatico.ca,13544874,000000120407586,5,5,Informed me that my internet connection was going to be changed/renamed along with my password so that I would not have lost my internet service needlessly.,4
264654,10-OCT-11,09-OCT-11,Prego Junior,,en,74.14.97.253,bazallen@sympatico.ca,13560070,000000120442759,2,2,"Nothing. I have been using sympatico.ca since 2001 but my new computer is Windows 7 and only Bell Mail is available. As i understand it this is due to the fact that Outlook Express is no longer available. Perhaps, in time, I will be able to work around the problems. Due to the fact that I am now 91 I don't know how much time I have.",2
264655,10-OCT-11,08-OCT-11,Miguel,,en,76.71.35.102,ronald.montgomery@sympatico.ca,13558034,000000120429796,5,4,,3
264656,10-OCT-11,09-OCT-11,Grace,,en,70.51.128.107,lynne.presseau@sympatico.ca,13562646,000000120442528,5,5,,5
264657,10-OCT-11,09-OCT-11,Sam,,en,70.31.57.203,sueherd@bell.net,13564356,000000120444082,5,5,"Given me a # so I could have technician check in person as far as cable set-up
(a reference or code #)",5
264658,10-OCT-11,09-OCT-11,Mohamed,,fr,70.55.144.114,sylvie.bronguard051@sympatico.ca,13564426,000000120440775,4,5,,3
264659,10-OCT-11,09-OCT-11,Sudhakar,,en,70.48.237.50,haywardcj@sympatico.ca,13561522,000000120438597,4,3,ensure phone calls are returned,3
264660,10-OCT-11,07-OCT-11,Nourmene,,fr,70.29.251.190,gpetroni@sympatico.ca,13543524,000000120409332,4,5,,4
265131,07-OCT-11,05-OCT-11,Inobel,,en,74.15.71.235,bruce.macintyre@sympatico.ca,13514532,000000120356687,5,4,everything went well,4
265132,08-OCT-11,07-OCT-11,Arturo,,en,184.144.59.151,momcilo@bell.net,13547310,000000120420140,5,4,,4
265133,08-OCT-11,04-OCT-11,Sana,,en,64.229.26.99,vendraminls@sympatico.ca,13511970,000000120343978,4,4,,3
265134,08-OCT-11,03-OCT-11,Preethi,,en,192.75.165.28,VALERIPRONIN@sympatico.ca,13484704,000000120303367,5,2,"please, give me SMTP port 25 open for a short period of time fo; experiment. There will not be any spam. I'm not young person with disability.",5
265135,08-OCT-11,01-OCT-11,Karen,,en,76.68.128.254,dmoc@bell.net,13469096,000000120268736,4,4,,4
265136,08-OCT-11,07-OCT-11,Maria,,en,74.14.3.192,alan.young@sympatico.ca,13539644,000000120399103,5,5,,5
265137,08-OCT-11,07-OCT-11,Mohamed,,fr,67.68.225.187,maryjane4@sympatico.ca,13546702,000000120406926,1,1,me donner la possibilité d'augmenter ma bande passante sans devoir changer mon forfait,1
265138,08-OCT-11,07-OCT-11,Alexandra,,en,69.159.5.170,tonunab@sympatico.ca,13550746,000000120418578,5,5,Unable to name anything,5
265139,08-OCT-11,07-OCT-11,Krishidhar,,en,74.14.14.75,stanzimny@sympatico.ca,13550126,000000120414699,4,4,,4
265140,08-OCT-11,07-OCT-11,Frank,,en,76.64.43.254,jtwalker@bell.net,13545054,000000120416742,4,3,,4
265141,08-OCT-11,07-OCT-11,Sarah,,fr,70.26.202.204,j-mchevalier@sympatico.ca,13544158,000000120400214,5,5,,5
265142,08-OCT-11,01-OCT-11,Sarra,,en,174.91.251.29,haleem_mohummed@bell.net,13470182,000000120265695,2,1,My services would work,1
265143,08-OCT-11,07-OCT-11,Alex,,fr,70.26.239.98,ducharl@sympatico.ca,13542428,000000120402752,4,5,,4
265144,08-OCT-11,04-OCT-11,Karen,,en,70.48.185.90,bavigus@sympatico.ca,13499790,000000120333731,5,5,,5
265145,08-OCT-11,07-OCT-11,Mary,,en,184.147.182.99,daveandsueshewfelt@sympatico.ca,13541830,000000120404043,5,5,"nothing, my questions was answered completely.",5
265146,08-OCT-11,05-OCT-11,Vijaya,,en,174.92.61.163,mario.rocca@sympatico.ca,13521024,000000120370364,3,3,did not listen when told him that I had already unplugged and rebooted modem several times,3
265147,08-OCT-11,06-OCT-11,Med walid,,fr,70.30.231.169,ginette-tardif@sympatico.ca,13530926,000000120381410,4,4,,4
265148,08-OCT-11,07-OCT-11,Rodolfo,,en,76.64.43.15,lois.brown@bell.net,13546078,000000120412610,5,5,,5
265149,08-OCT-11,07-OCT-11,Yves,,fr,70.26.27.37,bernard.therien@sympatico.ca,13540412,000000120409501,5,5,Rien de plus,5
265150,08-OCT-11,07-OCT-11,Bradley,,fr,174.88.85.144,rmlamothe@sympatico.ca,13549070,000000120411838,4,4,,4
265151,08-OCT-11,07-OCT-11,Joy,,en,184.146.123.147,bob.churchill@sympatico.ca,13540588,000000120415432,4,4,"After making all of the changes to my internet account and adding TV to my package, I expected to get an email outlining what my gross monthly bill would look like. ",4
265152,08-OCT-11,06-OCT-11,Rodrigues,,fr,174.93.229.213,michel.bussiere@sympatico.ca,13534552,000000120391504,5,5,Vraiment une nette amélioration du service a la clientèle.,5
265153,08-OCT-11,07-OCT-11,Rahma,,fr,70.29.250.190,pmailloux001@sympatico.ca,13548504,000000120411854,5,5,,5
265154,08-OCT-11,06-OCT-11,Zoubeir,,fr,74.15.202.33,mario184@sympatico.ca,13534106,000000120381731,3,4,,3
265155,08-OCT-11,07-OCT-11,Helmi,,fr,174.91.246.243,beaudrycr@sympatico.ca,13540332,000000120404565,1,1,"plus coopératif
",3
265156,08-OCT-11,07-OCT-11,Asha,,en,70.26.158.113,batti@sympatico.ca,13540290,000000120411261,2,4,You should hire more people who live in Canada,2
265157,08-OCT-11,07-OCT-11,Ronald,,en,70.53.87.87,jponthelevel@bell.net,13544992,000000120419926,5,5,,5
265158,08-OCT-11,06-OCT-11,Travis,,fr,70.52.91.109,pangkham@bell.net,13535668,000000120381136,5,4,"continuez a  faire la bonne chose comme 
vous avez fait maintenanté",
265159,08-OCT-11,07-OCT-11,Celina,,en,64.231.92.146,makestle@sympatico.ca,13546424,000000120419753,5,5,Nothing that I am aware of.  Problem was solved and I was quite satisfied,5
265160,08-OCT-11,07-OCT-11,Mohd,,en,174.88.83.135,walter.lyle@sympatico.ca,13551126,000000120418848,5,,,4
265161,08-OCT-11,07-OCT-11,Gayathri,,en,76.67.113.18,dudley_boys@bell.net,13542432,000000120408387,3,3,Local customer service representatives (not offshore call centres).  Representative was polite but seemed to ignore some of my questions,3
265162,08-OCT-11,07-OCT-11,Jean-Philippe,,en,174.89.16.63,cane2@sympatico.ca,13540892,000000120412863,5,5,None - Very helpful,5
265163,08-OCT-11,04-SEP-11,Badreddine,,fr,174.92.186.126,anassmo@sympatico.ca,13125961,000000119648447,5,5,,5
265164,08-OCT-11,07-OCT-11,Mark,,en,184.146.138.35,rick2_booth@sympatico.ca,13549004,000000120413695,2,1,"I had two calls on the 7th.  Mark was the second one and the poroblem seemed to resolve itself for a short period and the terminated the call but had asked for a Supervisor.  I've worked in the computer communications technology area for almost 40 years and no crap when I hear it.  Mark wasn't bad but had some wrong ideas he'd been taught.  The Tech on the first call was simply a stupid idiot and certainly not able to spell customer service.  He cut off my conversation when he was supposed to be getting a Supervisor. 

Not at all inpressed with either of hese two, especially the earlier Techie and really not convinced Bell can provide me the service I need.  Looking for alternatives now.",1
265165,08-OCT-11,07-OCT-11,Rebecca,,en,65.92.174.3,sara_nk@sympatico.ca,13549546,000000120405730,4,3,"Making the smae mistakes each and every month with my bills,always the same problem every month it is never the same as my contaract. extera charges applied after promotions and i am not the only one having this problem.",3
265166,08-OCT-11,06-OCT-11,Arun,,en,184.146.69.157,dzanin@sympatico.ca,13529896,000000120375196,4,4,,3
265167,08-OCT-11,07-OCT-11,Ronald,,en,65.92.15.171,rhoffman9@bell.net,13548928,000000120410167,5,4,,5
265168,08-OCT-11,07-OCT-11,Abdou,,en,174.93.11.189,arallen@sympatico.ca,13540052,000000120419386,4,4,"This was the third call about the same issue.  Abdul, the third person was great the other two not so much. This is a Bell issue contacting me not the other was around.  The first person told me they couldn't book an evening appointment until after November and could I call them back.  She was not confident in what she was doing and questioned herself, out loud, while on the phone with me.  It was almost 9 pm and I was very frustrated with her.   I told her when she had an evening appointment then she could call me back and book it. Does nobody read previous notes on file?  Why does nobody ever know about any other calls already made to the customer.  The last guy was patient and listened to my frustrations.  Make him a trainer because he knows how to deal with people. Abdul managed an appointment next Tuesday at 4 pm.  How was that possible after two other agents couldn't arrange it?  I probably won't hear anything back from these complaints but I hope you find some value in them.  For the money that we pay I would expect more organization/communication between the employees.  With rising prices we do shop around.  So while I have been a Bell customer for many years we do shop around.",3
265169,10-OCT-11,09-OCT-11,Vijay,,en,69.156.111.232,tggrr@sympatico.ca,13564508,000000120439207,4,4,,2
265691,08-OCT-11,07-OCT-11,Haythem,,en,70.48.59.19,jswalm@sympatico.ca,13545040,000000120407230,4,4,"This CSR was in Canada. I was lucky, this time. Canadian call centre personnel are VERY helpful, IF one is able to access them. 

Bell needs to QUIT exporting Canadian jobs to India, Phillipines & Costa Rica. ",3
265692,08-OCT-11,06-OCT-11,Andrew,,en,70.52.222.77,ga.stevens@sympatico.ca,13530664,000000120379590,5,4,nil..questions answered in timely manner,4
265693,09-OCT-11,08-OCT-11,Miguel,,en,184.147.125.12,paul.powell2@sympatico.ca,13557362,000000120435255,5,5,nothing Miguel was great ....,5
265694,09-OCT-11,07-OCT-11,Kylie,,en,184.148.114.50,samsherman@bell.net,13549496,000000120403500,5,5,"I think you should have a clearer method for your Bell Representative to order-if the difference between self install and having a tech person come out and install is just one click perhaps you should have them confirm on the order in writing -even a word or two to confirm at the bottom of the order. I can't tell you the problems and aggravation this caused me!!!!!!It is hard for me to answer the next question except to say that Bell was great at fixing the problem that they themselves created. I am sure you are loosing customers!!In closing I want to say that your second representative,Kylie, and your tech guy -I sorry his name escapes me at the moment, but I'm sure you have it- both deserve full marks. They could not have done better!!!!!!!!!!!",3
265695,09-OCT-11,08-OCT-11,Slim,,fr,76.64.112.23,clrb@sympatico.ca,13553072,000000120435268,4,4,,4
265696,09-OCT-11,27-SEP-11,Roberto,,en,174.93.81.49,yduell@bell.net,13425072,000000120184422,3,2,"He did not address my concern about the low speed I mentioned.  I switch to fibre optics 12mb but I was only getting 2.5mb.  Internet connection choppy and in the end to modem was defective which no one could help me quickly.  I stay with Bell rather then returning to Rogers, get a faster service but instead I don't get what I order and then pay the price wiithout crucial service and a defective modem",1
265697,09-OCT-11,08-OCT-11,Timmy,,en,24.150.202.210,stheriault914@sympatico.ca,13558732,000000120429707,1,1,"Your front line staff are under-trained and under-empowered to resolve issues. Your overall service offering is completely inadequate. That ranges from the constant service interruptions we've had with Bell, to billing problems, to a lack of problem resolution. We've moved to Cogeco as a result. And, this from a 40 year bell customer.",1
265698,09-OCT-11,08-OCT-11,Danny,,en,76.70.65.74,mprimeau14@sympatico.ca,13556878,000000120425456,3,2,"He should of had me close  out and waited until I tried getting into my e-mail before he got off the phone.
The second technician waited to ensure that my e-mail was working",3
265699,09-OCT-11,08-OCT-11,Lukasz,,fr,65.92.171.228,d__breault@sympatico.ca,13553254,000000120423995,5,5,,5
265700,09-OCT-11,07-OCT-11,Yousri,,fr,65.92.244.87,s.l.b@sympatico.ca,13549388,000000120411605,5,4,non le service fut impeccable.,5
265701,09-OCT-11,07-OCT-11,Ryan,,en,64.229.87.144,aime.trudeau@sympatico.ca,13539556,000000120401954,5,5,talk to him first not to deal with the other person who answer the call,4
265702,09-OCT-11,05-OCT-11,Carlos,,en,50.100.132.182,tls.lazore@sympatico.ca,13525440,000000120358579,5,5,,5
265703,09-OCT-11,07-OCT-11,Aymen,,fr,74.15.206.191,michel.forte@sympatico.ca,13547032,000000120419750,4,1,"C'était la deuxième fois en 3 semaines que j'appelais. La première promesse de résolution n'a pas été tenue. De plus, on demande à l'abonné d'être disponible pendant trois joursa non loin de son ordinateur, en attente de l'appel d'un ""expert"", ce qui n'est pas raisonnable.",3
265704,09-OCT-11,08-OCT-11,Radhia,,fr,70.26.222.205,daniel.dontigny@bell.net,13553314,000000120425793,5,5,"Tout était très bien, la préposée était vraiment gentille.",5
265705,09-OCT-11,08-OCT-11,Mahmoud,,fr,70.30.179.252,steve193@sympatico.ca,13558708,000000120433847,5,5,,5
265706,09-OCT-11,08-OCT-11,Syed Mustafa,,en,74.14.95.55,andrewshr@sympatico.ca,13552082,000000120429430,5,5,"Syed was very polite and efficient; the problem was solved quickly.",5
265707,09-OCT-11,05-OCT-11,Saifuddin,,en,50.100.37.100,dwtaylor2001@sympatico.ca,13516248,000000120369194,4,4,,4
265708,09-OCT-11,08-OCT-11,Karina,,en,74.15.5.87,irv.krause@sympatico.ca,13554774,000000120433895,4,4,"Followed up the e-mail that I received from ""someone"".  THey wanted me to give them information about my e-mail account, i.e. e-mail address, etc.",4
265709,09-OCT-11,08-OCT-11,Mariame,,en,174.93.81.94,wvparks2@sympatico.ca,13559394,000000120432061,,,1. A93y78k3. was told $29.95 to be waived. 2. 973357. was told themes $10.00 monthly for three months. 3. 120428659. received confirmation for Fibe 6 only.,
265710,09-OCT-11,07-OCT-11,Stacey,,en,76.65.62.15,drdjmike@sympatico.ca,13542378,000000120401246,1,1,,1
265711,09-OCT-11,08-OCT-11,Elyes,,fr,70.30.226.218,gusamarlou@bell.net,13554470,000000120425713,2,1,"je crois que vous avez un probleme sa fait 1 ans que je suis avec vos service et en se qui concerne l internet cé de la merde sa coupe toujours et je commence a etre tanné de sa. l internet ,fonctonne, fonctionne pas a toute les fois que j appele le probleme est toujours supposé etre reglé et ce n est pas le cas.",1
265712,09-OCT-11,08-OCT-11,Anis,,fr,69.159.135.223,beaucar@sympatico.ca,13552374,000000120426071,5,5,,5
265713,09-OCT-11,08-OCT-11,Hanen,,fr,67.68.212.100,loulou405@sympatico.ca,13556058,000000120425021,5,5,rien à rajouter j'ai reçu un excellent service de cette personne,5
265714,09-OCT-11,13-AUG-11,Mario,,en,76.67.113.241,c.chu@sympatico.ca,12894895,000000119156891,1,1,i got disconnected and he never call me back nor left the note on my file about my problem,1
265715,09-OCT-11,05-OCT-11,Bry,,en,174.95.230.225,w.kuehn@bell.net,13525832,000000120355840,5,5,"I mentioned that my father passed away and we wanted to cancel the account. I explained that I was taking he computer with me to British Columbia.Then the next day you called trying to get my mother to keep the service.All I suggest is that notes are taken,especially in this regard and that all depts can access this info. This follow up call should not have happened in these circumstances. Upselling at a time like this is not appropriate.",5
265716,09-OCT-11,07-OCT-11,John,,en,70.50.54.3,Wellgo@bell.net,13539296,000000120411103,5,5,Serviceman did a great job ,5
265717,09-OCT-11,03-OCT-11,Robbie,,en,74.14.116.72,samuel.shene@sympatico.ca,13496104,000000120303706,2,2,"It's time for Bell to to take in consideration our status as Retirees!
There is too much argumentation between your employees and the consumer!!",3
265718,09-OCT-11,07-OCT-11,Amine,,fr,70.55.162.118,gilles.pare@sympatico.ca,13543388,000000120419962,4,4,Qu'il parle un francais CANADIEN ,1
265719,09-OCT-11,08-OCT-11,Cesar,,en,70.50.186.147,ray.hould@sympatico.ca,13557734,000000120431929,4,2,He did all that he could since it was a MS problem,4
265720,09-OCT-11,08-OCT-11,Saadullah,,en,64.229.9.41,jraja@sympatico.ca,13555346,000000120425484,5,5,,5
266157,06-OCT-11,04-OCT-11,Ramzi,,fr,70.29.156.253,guylaine.bernard@sympatico.ca,13503482,000000120340682,1,1,"respect, dignité, écoute et parler à des gens de notre province, pas des personnes ne connaissant rien de notre culture.",1
266158,06-OCT-11,05-OCT-11,Erika,,en,65.92.191.152,gerald.jaeger@sympatico.ca,13517258,000000120357835,5,4,"after three {3} tries ,I certanly hope my issue with billing is resolved.",5
266159,06-OCT-11,05-OCT-11,Sarah,,en,184.145.79.173,bobanddennis@sympatico.ca,13514346,000000120353633,5,5,,5
266160,08-OCT-11,05-OCT-11,Moncef,,fr,174.92.189.30,justine31@bell.net,13519360,000000120366524,5,5,,5
266161,08-OCT-11,07-OCT-11,Camille,,fr,70.30.185.40,raybis@bell.net,13548802,000000120417789,4,1,AVOIR EU PLUS D'INFORMATION AU SUJET DE MON LOGICIEL,5
266162,08-OCT-11,07-OCT-11,David,,en,70.31.221.169,kamel.helmy@sympatico.ca,13545164,000000120410142,5,5,you are doing fine.thank you. and thanks to david your tech. who helped me a lot,5
266163,08-OCT-11,03-OCT-11,Asma,,fr,142.83.138.11,aougadi@bell.net,13485408,000000120293678,4,5,,5
266164,08-OCT-11,07-OCT-11,Srinivas,,en,76.69.68.210,goldmintz17@sympatico.ca,13543498,000000120398024,4,4,,4
266165,08-OCT-11,07-OCT-11,Wayne,,en,74.15.228.140,gary_mitchell2@bell.net,13543260,000000120419262,1,2,Leave my internet alone!!! I am up to date with my invoices!! I am a returning client...good reason to join competitor if my internet continues falling! Since my household loses the internet service is Bell going to give me credit?Unsatisfied customer. ,1
266166,08-OCT-11,07-OCT-11,Victoria,,fr,76.67.49.215,georgesliettea@sympatico.ca,13543334,000000120416881,4,1,,4
266167,08-OCT-11,07-OCT-11,Manuel,,en,74.15.99.191,tracey.stuart@sympatico.ca,13550776,000000120403193,5,5,,5
266168,08-OCT-11,07-OCT-11,Julie,,en,64.229.94.16,w.mccormack@sympatico.ca,13551106,000000120401331,3,2,"The entire episode was a fiasco. Julie was very courteous and did her best, but could not explain what had happened with my phone service. 

I called about a problem with telephone harassment, and Bell's solution was to alter my Internet service and start charging me for my modem!!

Bottom line: Your call screen and call privacy services do not work. Your solution to this problem had nothing whatsoever to do with my issue. 

I'm a 50 year Bell client,  using many of your services, and I am profoundly disappointed. ",3
266169,08-OCT-11,05-OCT-11,Saifuddin,,en,70.29.115.203,rpwright@sympatico.ca,13523980,000000120372509,4,4,,4
266170,08-OCT-11,07-OCT-11,Salvador,,en,76.67.101.63,bobandgailb@sympatico.ca,13540598,000000120408356,5,5,"I have a hearing disability, but the person that I spoke with was very patient with me and very knowlegeable.
He did a great job. Thank you Bell.",5
266171,08-OCT-11,07-OCT-11,Melvin,,en,70.24.213.42,peterbrault@sympatico.ca,13548356,000000120398514,5,5,,5
266172,08-OCT-11,07-OCT-11,Marc-andre,,en,70.29.66.42,ziggy000@sympatico.ca,13551496,000000120405492,5,3,She did not return my call regarding mt asking to put aside an iPhone 4s when it arrives.  She also took too long to process the information regarding my file.,3
266173,08-OCT-11,07-OCT-11,Bochra,,fr,174.95.233.181,jpli@bell.net,13544990,000000120408686,1,2,Ecouter plus le client et pas penser que tout les clients connaissent rien techniquement.,1
266174,08-OCT-11,07-OCT-11,Marc,,en,76.70.116.229,kmcmillanaver@sympatico.ca,13545476,000000120415353,5,5,"I have worked with Marc before and he is excellent!...As noted in a letter sent to your executive offices on August 29, 2011. If I HAVE to call for service, then reaching Marc EACH time would be a pleasure!",
266175,08-OCT-11,07-OCT-11,Haythem,,fr,184.148.234.249,rogernepveu@sympatico.ca,13549162,000000120398623,4,4,"est qu 'il y a communication entre les différents 

départementde la compagnie 

IL est difficile de vous contacter.",4
266176,08-OCT-11,06-OCT-11,Benjamin,,en,69.158.80.63,faheys@sympatico.ca,13530272,000000120387836,5,5,,4
266177,08-OCT-11,07-OCT-11,Brenda,,en,174.92.30.173,memere36@sympatico.ca,13546908,000000120420293,4,4,fix the problem fasterand have people who speaks better english because they are hard to understand.,4
266178,08-OCT-11,07-OCT-11,Mudilyar,,en,74.15.60.2,herbandpat@bell.net,13543848,000000120408198,5,5,Nothing,5
266179,08-OCT-11,07-OCT-11,Wayne,,en,70.31.43.17,ask-er@sympatico.ca,13540122,000000120419486,5,5,,5
266180,08-OCT-11,02-OCT-11,Jean,,en,69.157.36.60,jimrobson@sympatico.ca,13479820,000000120285604,3,4,It took 20 minutes to get the right clerk,3
266181,08-OCT-11,03-OCT-11,Grace,,en,76.67.164.208,donald.allast@sympatico.ca,13487960,000000120295802,4,4,better timing,4
266182,08-OCT-11,03-OCT-11,Emely,,en,74.12.86.140,lbissinger@sympatico.ca,13491916,000000120297339,5,4, was completely satisfied,5
266183,08-OCT-11,07-OCT-11,Mudilyar,,en,76.67.97.242,sudser@sympatico.ca,13550214,000000120401679,5,5,nothing--the service provided was perfect,5
266184,08-OCT-11,07-OCT-11,Marvin,,en,70.52.173.73,llavine@sympatico.ca,13546048,000000120410374,1,1,"You could have notified your tech people that the internet service in my area was down in a timely manner. I spent over 1 hr on the phone with the techie, and while he tried every trick he knew to get me up and running, nothing worked.  This was because the area was down and even though I asked him if it was, he said he had had no notification of that.  What a lot of time wasted--for him and me.",4
266185,08-OCT-11,07-OCT-11,Mohammed,,en,70.31.41.204,ntimm@sympatico.ca,13547958,000000120407729,1,3,Do you people even look at these replies.  I answered this yesterday and told you I was very upset that you cost me over $100 in that I had to pay to have data transferred to a new computer as a result of you screwing up my old one by telling me to download security software that did not mesh with what I had resulting in my computer not being able to turn on.  I had two options. Pay over $100 to get if fixed or buy a new computer and pay $160 to have the data transferred.  So when will I expect to see a cheque to reimburse me for the expenses you caused me to incurr?  Do not send me another survey.  Just answer my question.,1
266186,08-OCT-11,07-OCT-11,Rebello,,en,174.94.63.41,minhar@sympatico.ca,13547136,000000120402541,5,5,I am very satisfied,5
266187,08-OCT-11,07-OCT-11,Mohammed,,en,69.158.169.159,htolan@sympatico.ca,13543970,000000120405134,2,4,Technician promised to call back after 3PM Friday but did not.  I was without service for opver 24 hours.  The first person I  talked to was very confusing in his directions re attermpting to resolve internet failure,3
266188,06-OCT-11,29-SEP-11,Mariama,,fr,184.144.192.74,coin_du_courrier@sympatico.ca,13441850,000000120224991,5,5,,5
266189,06-OCT-11,05-OCT-11,Mohd,,en,184.151.63.251,ronstannett@sympatico.ca,13523900,000000120361866,5,5,nothing,5
266190,06-OCT-11,04-OCT-11,Med Hedi,,fr,184.144.235.16,jean-louis.marchand@sympatico.ca,13504474,000000120337988,5,4,,5
266191,06-OCT-11,02-OCT-11,David,,en,64.231.12.17,brucemunday@sympatico.ca,13477326,000000120282056,1,2,,1
266192,06-OCT-11,05-OCT-11,Chelsey,,en,74.14.89.121,koopie@sympatico.ca,13519822,000000120363936,5,5,nothing conversation went well all questions were answered to my satisfaction. thank-you,5
264661,08-OCT-11,06-OCT-11,Kayla,,en,70.31.152.53,jojo613@sympatico.ca,13532412,000000120388335,5,5,Kayla was extremely helpful and patient as well as very professional and articulate. All the things that are most important in customer care. She is someone who is a definate asset to your team at Bell. I thank her for an excellent experience. She was outstanding and a pleasure to speak to.,5
264662,08-OCT-11,07-OCT-11,Reina,,en,70.48.94.60,eemara5@sympatico.ca,13542558,000000120419474,5,5,"perfect-thanks,",5
264663,08-OCT-11,07-OCT-11,Cyra,,en,76.64.21.153,koch.diane@sympatico.ca,13545490,000000120398383,4,3,,4
264664,08-OCT-11,07-OCT-11,Kranthi,,en,50.101.165.115,rhofbauer@sympatico.ca,13548926,000000120412503,5,5,,5
264665,08-OCT-11,07-OCT-11,Ramzi,,fr,174.89.226.87,double007@sympatico.ca,13542337,000000120402942,5,3,,5
264666,08-OCT-11,07-OCT-11,Alfred,,en,70.52.229.217,dwroang@bell.net,13542470,000000120400422,5,5,"First of all when you email me back my name is not Doris Kuchma,its Dave Roang and hopefully you do not send the next bill with her name on it. I need the bill in the futhure to have my name and my wifes name on the bill as it is hard in this province to change things over if I do not have a bill in mine and my wife Whitney's name on the adress . I hope this gets resolue before the next bill comes. 
Thankyou in advance Dave and Whitney Roang. ",4
264667,08-OCT-11,07-OCT-11,Mike,,en,65.93.40.79,hyattb@sympatico.ca,13544012,000000120403961,2,1,I was charged a disconnection fee and charged $100. I did not request this so Bell is crediting my account. I asked for some type of compensation and he did not try to do something. I just noticed on my bill another charge that shouldn't be on my bill an one time fee for q modem so now I have to call Bell back to remove this fee on my Internet part of my bill. I am laid off and now extra money has been taken off my MasterCard which I have to pay for. I have been with Bell for years but never treated so poorly.,3
264668,08-OCT-11,05-OCT-11,Nicholas,,en,69.156.0.194,roblinwb@sympatico.ca,13523810,000000120364973,4,4,,4
264669,08-OCT-11,06-OCT-11,David,,en,76.67.18.239,campion@sympatico.ca,13528284,000000120375775,5,5,,5
264670,08-OCT-11,07-OCT-11,Jamel,,fr,174.93.224.93,pierre.gaumond@sympatico.ca,13548452,000000120412425,3,3,La personne qui m'a répondu difficulté de se comprendre.Langue et il m'a fait passer une heure difficile. Je suis devenu impatient mais résolu à la fin. ,3
264671,08-OCT-11,07-OCT-11,Jeanette,,fr,76.71.195.131,pdeschenes001@sympatico.ca,13548286,000000120409391,4,4,"Rien, les personnes qui M'ont répondu ont fait tout ce qui leur é.tait possible pour me répondre en moins de temps posssible.",5
264672,08-OCT-11,07-OCT-11,Mourad,,fr,69.159.137.86,michel.mariepaule@sympatico.ca,13547036,000000120402811,4,4,,5
264673,08-OCT-11,07-OCT-11,Edwin,,en,69.156.97.205,sjdavis@sympatico.ca,13549908,000000120399780,4,4,,5
264674,08-OCT-11,07-OCT-11,Mohamed,,fr,70.49.66.100,durandclaire@sympatico.ca,13542458,000000120411907,4,4,tout est parfait,4
264675,08-OCT-11,03-OCT-11,Mohamed,,fr,174.93.224.15,robert.vezina004@sympatico.ca,13495584,000000120298698,4,5,,5
264676,08-OCT-11,06-OCT-11,Gloria,,en,64.231.3.246,msolsen@sympatico.ca,13534974,000000120395483,4,2,Our problem reoccurs quite often...old phone lines? ...considering Rogers and cable internet,2
264677,08-OCT-11,07-OCT-11,Kranthi,,fr,70.48.157.82,teloy@bell.net,13550486,000000120401255,2,1,"Envoyer à mon domicile le technicien internet qu'on m'a promis au téléphone et que J'ai attendu toute l'après-midi.
Et ne pas avoir la ligne pour parler à un technicien accrochée (3 fois!)sans mot dire après des attentes de 10 à 20 minutes en ligne!",1
264678,08-OCT-11,07-OCT-11,Jose,,en,76.65.26.43,mjmw@sympatico.ca,13547182,000000120420960,5,4,,5
264679,08-OCT-11,07-OCT-11,Maileen,,en,174.92.76.114,ed.marilyn@bell.net,13542530,000000120404289,5,5,Do not try to overcharte people for services after the fact.,3
264680,08-OCT-11,07-OCT-11,Amany,,fr,24.122.66.183,nerondaniel@bell.net,13547736,000000120399445,4,2,,4
264681,08-OCT-11,07-OCT-11,Abir,,fr,67.70.100.148,bertrand.gilbert@bell.net,13540430,000000120404492,4,4,,4
264682,08-OCT-11,07-OCT-11,Ashwini,,en,69.158.89.188,liz.persaud@sympatico.ca,13546024,000000120420347,5,5,"She was perfect
",5
264683,08-OCT-11,07-OCT-11,David,,en,64.231.85.192,n.obrien@sympatico.ca,13547546,000000120406877,5,5,nothing,5
264684,08-OCT-11,07-OCT-11,Preethi,,en,76.64.199.156,j.davey@sympatico.ca,13544178,000000120402895,4,4,,4
264685,08-OCT-11,07-OCT-11,Radhika,,en,70.29.95.134,louis.lau@sympatico.ca,13546124,000000120405743,5,5,,5
264686,08-OCT-11,07-OCT-11,William,,fr,65.94.6.126,sandra_richard@sympatico.ca,13549516,000000120415148,5,2,,4
264687,08-OCT-11,07-OCT-11,David,,en,76.70.102.6,whirt@sympatico.ca,13551202,000000120410410,4,4,keep job in canada,4
264688,08-OCT-11,07-OCT-11,Jose,,en,174.95.26.35,nrwatters@sympatico.ca,13547942,000000120412054,5,5,,5
264689,08-OCT-11,07-OCT-11,Eliena,,en,70.24.155.70,darryl.hogg@sympatico.ca,13541794,000000120408438,1,1,"while talking with your rep. on the phone ,we where disconnected for some unknown reason and the problem was never resolved",3
264690,08-OCT-11,07-OCT-11,Sowjanya,,en,70.31.46.76,h.demshar@sympatico.ca,13543670,000000120412009,4,4,nil,4
264691,08-OCT-11,07-OCT-11,Mehdi,,fr,67.68.20.182,diane.smith1@sympatico.ca,13542132,000000120404938,5,5,"rien, satisfaction complète",5
264692,08-OCT-11,07-OCT-11,Behia,,fr,67.68.20.182,diane.smith1@sympatico.ca,13542134,000000120400359,5,5,"Rien de plus, je suis entièrement satisfaite du service recu",5
264693,08-OCT-11,06-OCT-11,Asma,,en,64.231.13.172,brucemunday@sympatico.ca,13528138,000000120395345,2,2,,1
264694,08-OCT-11,07-OCT-11,Haythem,,fr,67.71.70.26,marie210@sympatico.ca,13546584,000000120414159,5,5,"Non, je suis tout à fait satisfaite de la façon dont le conseiller a répondu à ma demande.",4
264695,08-OCT-11,30-SEP-11,Eka,,en,65.95.210.26,ziasa@sympatico.ca,13466382,000000120246322,4,4,,4
264696,08-OCT-11,07-OCT-11,Karla,,en,184.146.75.50,cfbozzo@sympatico.ca,13541088,000000120415365,1,1,"when a modem is promised in 3 to 5 business days and it does not appear and then I need to waste my valuable time to call to re-ordered one, it does not make me a happy customer.",2
264697,08-OCT-11,04-OCT-11,Chad,,en,70.29.39.40,arkin@sympatico.ca,13499502,000000120330992,2,2,"Don't put me on hold, and when you promise to call and/or show up for a scheduled appointment, have the decency to do so.",3
264698,08-OCT-11,07-OCT-11,Kanchana,,en,50.101.234.235,ace2@sympatico.ca,13539412,000000120409378,1,1,"When an agent says she will send me an
e-mail regarding the information that
I was after. I was told that it had been sent 2 or 3 times. she confirmed my e-mail
address twice. Do what you say you are going to do????? Never received a thing!",2
264699,08-OCT-11,01-OCT-11,Adarsh,,en,70.53.147.201,kclaire@sympatico.ca,13471378,000000120267654,5,5,I can't think of anything because your representitive was very patient and kept trying alternatives to solve my problem. Even when I had not done what I should have done.,4
264700,08-OCT-11,07-OCT-11,Arun,,en,74.56.9.103,sam.kanga@sympatico.ca,13549474,000000120410025,5,5,nothing,5
265170,10-OCT-11,09-OCT-11,Marwa,,fr,76.69.230.88,dasilromi@sympatico.ca,13560690,000000120437607,5,5,rien,3
265171,10-OCT-11,04-OCT-11,Samantha,,en,174.94.49.53,aquatech1@sympatico.ca,13499484,000000120338011,5,5,you were great!!,5
265172,10-OCT-11,09-OCT-11,Dinesh,,en,70.30.90.2,robin.brooke@sympatico.ca,13563852,000000120436579,5,5,just remember that not all persons are as fast on the computer especially me.,5
265173,10-OCT-11,06-OCT-11,Elyes,,fr,184.144.166.16,frimouss1@sympatico.ca,13516944,000000120372817,5,5,"À part réduire un peu le temps d'attente, pas grand chose... Le conseiller a été très sympathique et efficace.",5
265174,10-OCT-11,09-OCT-11,Jose,,en,70.30.90.2,robin.brooke@sympatico.ca,13563854,000000120439160,5,5,,5
265175,10-OCT-11,09-OCT-11,Therese,,en,74.15.77.109,ron.mcintyre@bell.net,13563892,000000120438425,4,4,Made sure the problem was corrected when I called in the previous month.,3
265176,10-OCT-11,09-OCT-11,Mohammed,,en,64.231.163.217,james.murray@sympatico.ca,13561794,000000120437942,4,5,"Was assured a call back later in the day to check if everything was working. Never received it. Not a big deal. But when someone in your org tells a customer something, they should do it. (See #4)",3
265177,10-OCT-11,09-OCT-11,Adeline,,en,70.31.96.175,casalogan@sympatico.ca,13560360,000000120439042,1,1,Communication with the rep was very hard. Couldn't understand what was being said. Also I was rerouted many times to solve a very simple request (creating another e-mail address). Then I found out that after forty-five minutes of frustration it was Bell's website that was having problems. The rep was aware of the problem but failed to inform me. I would have ended inquiry sooner had I known of the situation. Not pleased. ,2
265178,10-OCT-11,09-OCT-11,Anna marie,,en,76.66.133.173,jechan@sympatico.ca,13561870,000000120438105,4,4,The matter should have been rectified automatically by Bell rather than brought it out by customer.,3
265179,10-OCT-11,09-OCT-11,Juan,,en,65.92.152.80,rorys@sympatico.ca,13563904,000000120441447,5,5,,5
265180,10-OCT-11,09-OCT-11,Emely,,en,174.91.98.109,plchau@sympatico.ca,13563572,000000120442403,4,4,,4
265181,10-OCT-11,08-OCT-11,Juan,,en,70.54.80.151,breakwater.reach@sympatico.ca,13552650,000000120429198,5,3,Shorten my waiting time by 20 mins ,3
265182,10-OCT-11,09-OCT-11,Abinash,,en,69.157.126.137,epetruzelk@sympatico.ca,13561053,000000120439304,4,3,,5
265183,10-OCT-11,09-OCT-11,Syed Mustafa,,en,174.88.148.84,iaroth@sympatico.ca,13561636,000000120438441,4,3,This was actually my second call. The first technician cut me off. I was not happy at that point  being frustrated with my outgoing e-mail and being cut off. Syed was calm and explained that my iMac couldn't handle so many e-mail addresses at once.,4
265184,10-OCT-11,07-OCT-11,Arturo,,en,69.159.78.79,spencers.charters@sympatico.ca,13550066,000000120411936,5,4,,5
265185,10-OCT-11,09-OCT-11,Nayeem,,en,70.24.151.252,mattig@sympatico.ca,13562874,000000120442938,4,4,,3
265186,10-OCT-11,06-OCT-11,Jazel,,en,74.12.189.237,r_henning@sympatico.ca,13536234,000000120383441,5,5,Nothing!  It was so nice to put my phone number on your web page and Bell phoned me.  This was so much easier than previous times I have tried to call you. tx,4
265187,10-OCT-11,09-OCT-11,Mohamed,,en,174.93.60.8,fadhil41@sympatico.ca,13561116,000000120442931,5,5,"mohamed farah was wonderful in his service and help to me
he was knowledgeable friendly and patient
you need such such person to help",5
265188,10-OCT-11,09-OCT-11,Nabil,,fr,70.29.168.8,cadf@sympatico.ca,13560296,000000120444262,5,5,,3
265189,10-OCT-11,07-OCT-11,Brianna,,en,174.94.11.12,plafferty@sympatico.ca,13548492,000000120414338,5,5,Not a thing!  Thanks - the service rep went beyond answering my question and set up additional security to further protect e-mail account,5
265190,10-OCT-11,04-OCT-11,Julio,,en,70.31.63.181,marlyndollimore@sympatico.ca,13507086,000000120331990,5,5,,5
265191,10-OCT-11,09-OCT-11,Josue,,en,70.30.133.243,tomcar@bell.net,13564592,000000120440182,5,5,"everything appears to be working wellbut we have yet to use the phone at the same time as using the internet.This is a new experience for us, as I have been using dial-ip for many years.I am sure all will 
be OK  Thank you",5
265192,10-OCT-11,08-OCT-11,Melissa,,en,174.93.82.197,yorch@bell.net,13559468,000000120433223,5,5,,5
265193,10-OCT-11,09-OCT-11,Shashank,,en,65.92.111.2,jbatislaong@sympatico.ca,13561830,000000120437316,5,5,,5
265194,10-OCT-11,08-OCT-11,Armando,,en,64.231.147.3,burnsg@sympatico.ca,13552714,000000120426397,5,5,,5
265195,10-OCT-11,09-OCT-11,Cecilia,,en,174.91.150.37,george35@bell.net,13561322,000000120440286,4,4,shy was perfeckt,5
265196,10-OCT-11,07-OCT-11,Adarsh,,en,70.29.22.221,sabeha@sympatico.ca,13549426,000000120416972,4,5," I bought an HP laptop and the HP CSR agent conference called Bell to help me set up my email as Bell is my internet provider. However, I could barely hear the Bell CSR agent because he was in India. I found this very, very frustrating. This extended the length of the call unnecessarily.",4
265197,10-OCT-11,08-OCT-11,Temsu,,en,65.94.59.215,2kwilkinson@sympatico.ca,13551536,000000120430891,5,5,,5
265198,10-OCT-11,06-OCT-11,Adeline,,en,216.209.117.168,seaton.findlay@sympatico.ca,13537252,000000120391165,1,1,"Hire people who speak English FLUENTLY and who know how to fix dial-up problems, as this is our only option here and is hugely expensive. You should have competent help providers.  ",1
265199,10-OCT-11,09-OCT-11,Aguibou,,fr,70.48.222.218,sdkg@sympatico.ca,13564128,000000120442205,3,,Je suis toujours en attente. Une ressource doit communiquer avec moi pour finaliser ma demande.,3
265200,10-OCT-11,03-OCT-11,Sonia,,en,99.232.132.152,darrengmurray@bell.net,13487388,000000120316969,5,5,To be honest. There is nothing that would have enhanced the call. I am very happy vein with bell. ,5
265201,10-OCT-11,09-OCT-11,Ruth,,en,184.148.117.152,chris.clubine@sympatico.ca,13560448,000000120442750,5,4,,4
265202,10-OCT-11,05-OCT-11,Jessica,,en,174.89.85.223,douglas.powers@bell.net,13516136,000000120352283,5,5,everything was great,4
265203,10-OCT-11,08-OCT-11,Kumar,,en,174.91.33.129,nestlings@sympatico.ca,13557076,000000120433633,4,4,,4
265204,10-OCT-11,09-OCT-11,Benjamin,,en,69.157.158.14,rajnish.bharaj@sympatico.ca,13563644,000000120442812,5,5,,4
265205,10-OCT-11,09-OCT-11,Vijay,,en,50.101.229.194,edsalai@sympatico.ca,13560986,000000120439526,4,4,"The gentleman was polite tolerant with an 86 yr old . As my hearing  is not at its best and understanding different ethnic accents is a problem, I would not be an average client to comment further.",4
265206,10-OCT-11,09-OCT-11,Vijay,,en,174.95.132.74,gshura@sympatico.ca,13561440,000000120441869,5,5,,5
265207,10-OCT-11,09-OCT-11,Karen,,en,65.92.49.201,klbrown42@bell.net,13562300,000000120437230,5,5,,4
265208,10-OCT-11,09-OCT-11,Preethi,,en,65.93.176.36,wlfeng@sympatico.ca,13564814,000000120443350,4,5,,4
265209,07-OCT-11,06-OCT-11,Radhika,,en,174.93.73.143,copeyoung@bell.net,13528876,000000120379558,2,1,Have someone that is in customer service be able to effectively communicate in the language selected at the onset of the call.,2
265721,06-OCT-11,01-OCT-11,Irving,,en,67.70.105.249,mrs.woodruff@sympatico.ca,13473022,000000120268744,5,4,"The first person I spoke to. was polite but I had difficulty understanding him.
and we became disconected . On my second try there was a man who was wonderful,understanding and patient. Being a senior citizen with limited knowledge  about all things tecnical I was very pleased. He could not have done more.
",5
265722,06-OCT-11,05-OCT-11,Sharon,,en,76.70.69.21,marcon.d@sympatico.ca,13520910,000000120348722,4,4,i am considering leaving bell because internet is slow and cannot be improved,1
265723,06-OCT-11,04-OCT-11,James,,en,174.91.145.45,judith.besse@sympatico.ca,13505216,000000120345834,,,"Give me access to tech support 24/7;  I work in the evening and if I call past 11:00 p.m. or so, I just get a message that says the office is now closed and business hours sre from whatever.  This happens as soon as I enter the digits of my phone number as requested.

On one occasion when I asked about this, the tech got advice from someone in the background who said it was becaause of me having 525 service (?).  I called the internet support office today and they said that, no, I should be getting tech support 24/7.

I have had constant problems with my internet service, work at night and cannot manage without 24/7 tech support.  What happened the night of Oct. 4 was that the connectivity problem was apparently solved by going back to the 6 ft. cord between modem and wall jack.  Within 5 minutes of that call ending, the connection was down again.  I called again but the connection had restored itself when I got to speak with the tech person.  It was down again 10 min. later.

It was up again early on Oct. 6 but down again towards the evening.  The tech turned me over to some sort of accellerated tech support and they checked the lines.  Apparently there is a problem with the outside line.  I await the tech to arrive here at my home as we speak (and thank you for having someone come out within 24 hrs.)

I've had tech support have to get to the satge of coming to my house about 4 times since I started this service in April/11.  I would rate this as more than unsatisfactory i.e. the tech people are always very nice (and I have had resolution for a time when people have come to my home), but I shouldn't need this level of support just to keep a connection...I'm in Toronot for goodness sake.

Anyways, I always hesitate to fill these surveys as service is always a mixed blessing at best and not because the techs weren't being as helpful as they could.  There is something fundamentally wrong and I wish you all could fix it so I feel some confidence that I'll have connection reliably...and I need tech support 24/7: that's what I'm paying for and I need it.

Thanks.

Judy",1
265724,06-OCT-11,02-OCT-11,Sarah,,fr,174.91.223.50,marilyngrantham@sympatico.ca,13481066,000000120287196,5,5,rien,5
265725,06-OCT-11,04-OCT-11,Chad,,en,70.51.114.146,hermandeal@sympatico.ca,13503714,000000120330318,5,5,First person we spoke to was very unhelpful and seemed to have a lack of through knowledge.,5
265726,06-OCT-11,06-OCT-11,Med ali,,fr,70.48.126.135,gillesnormandin3553@sympatico.ca,13517324,000000120373065,5,5,,4
265727,06-OCT-11,04-OCT-11,Ruth,,en,69.158.26.35,lastresort@sympatico.ca,13505968,000000120345977,4,5,,5
265728,06-OCT-11,01-OCT-11,Marc,,en,70.49.132.134,mcfalls@bell.net,13472548,000000120278341,5,5,nothing,5
265729,06-OCT-11,19-SEP-11,Jaime,,en,184.147.126.96,dan.brick@sympatico.ca,13308762,000000119980867,5,5,"nothing, all went well.",5
265730,06-OCT-11,05-OCT-11,Ronald,,en,174.93.108.131,m.vatankhahi@sympatico.ca,13520652,000000120366298,5,5,,4
265731,06-OCT-11,04-OCT-11,Kevan,,en,74.15.39.168,spbris@sympatico.ca,13510868,000000120327106,4,4,,4
265732,06-OCT-11,04-OCT-11,Asma,,en,70.26.111.13,lydia.brose@sympatico.ca,13506598,000000120339771,4,5,"It would have helped if your employee had spoken more slowly and clearly. However, my problem was solved very quickly.",5
265733,06-OCT-11,05-OCT-11,Sarah,,fr,174.93.198.36,jrpatoine@bell.net,13519238,000000120355805,5,5,,5
265734,06-OCT-11,29-SEP-11,Christianne,,en,207.164.79.105,sylvesteralleyne@sympatico.ca,13451542,000000120215305,4,3,"More accurate info about your product and services
(including options ) at the point of sale.",4
265735,06-OCT-11,05-OCT-11,David,,en,69.158.184.169,dvbarran@sympatico.ca,13516244,000000120359686,5,5,"Nothing. The tech was very knowledgible 
and courteous and helpful. Our conncection was cut but he had the courtesy to call me back from India. HAD NO ACCENT PROBLEMS.",5
265736,06-OCT-11,05-OCT-11,Jorge Alberto,,en,65.94.101.5,jandkmercer@sympatico.ca,13518438,000000120356007,3,2,"Listen fully to what customer is requesting, even if it means repeating back to customer what they are needing help with..  Instead of resetting  sympatico password, login password to dial up was reset instead thus needing to call again for help..  ",3
265737,06-OCT-11,05-OCT-11,Josue,,en,65.94.101.5,jandkmercer@sympatico.ca,13518440,000000120358715,4,4,"This was the second call to get things right... Josue did fix the problem, however, he said he would call back for follow up but never did... (call back was needed due to dial up reset of password was being checked by customer..  ",3
265738,06-OCT-11,23-SEP-11,Diedra,,en,74.12.116.244,ralph.best@sympatico.ca,13376122,000000120096295,1,1,"Quit lying to people. I called to cancel my TV and Internet your agent said she could reduce my bill to 90 dollars a month. I told her that I didn't believe her and that I was promise that the last time. She said that she would E-Mail me the reduce rate and that I could look it over and decide if I want to come back to bell.  I checked it out and found once again that you lie to people. You down graded my services and then try to say that your reducing my bill when in fact you are just reducing my services. You don't add in the taxes or fees etc, all just to make it look better. I called the next day and canceled my tv and internet. Now I just read my next bill and you have credit me like I have accepted your deal. I have not! and I warn you if you jerk me around with my final billing I will be taking my phone service some where else.  Fix this before you lose me as a client forever. ",1
265739,07-OCT-11,05-OCT-11,Arbi,,fr,76.71.193.81,kwi53@sympatico.ca,13519878,000000120357911,1,1,pas eu de comprehension,2
265740,07-OCT-11,06-OCT-11,Brent,,en,174.95.59.242,barbara_jennings@sympatico.ca,13527532,000000120388756,5,5,nothing,4
265741,07-OCT-11,06-OCT-11,Mohamed Amine,,fr,70.52.107.135,va2ls@sympatico.ca,13538448,000000120377352,1,1,le représentant semblait ne pas avoir les compérences voulues.,2
265742,07-OCT-11,06-OCT-11,Walter,,en,184.146.166.150,bevellbroadway@sympatico.ca,13527784,000000120380800,1,1,Better understand the MAc operating system,1
265743,06-OCT-11,05-OCT-11,Oscar,,fr,174.91.242.65,pierrecholette@sympatico.ca,13523044,000000120367220,4,5,,5
265744,06-OCT-11,05-OCT-11,Allan,,en,69.157.72.26,jbodrug@sympatico.ca,13518514,000000120355132,4,4,,4
266193,06-OCT-11,05-OCT-11,Mohammed shafeeq,,en,74.15.94.176,eugene.vanhuizen@bell.net,13516582,000000120358668,5,4,,5
266194,06-OCT-11,05-OCT-11,Mohamed,,fr,70.30.224.159,zotti.d@sympatico.ca,13526292,000000120357063,5,5,,5
266195,06-OCT-11,05-OCT-11,Hatem,,fr,69.159.162.91,helenebj@sympatico.ca,13517873,000000120372429,5,4,,5
266196,06-OCT-11,05-OCT-11,Mohammed,,en,69.156.117.122,mary_hunt1@sympatico.ca,13521178,000000120355875,4,1,"Since the problem was with Bell, he told me that they could not fix the problem immed. but would 'phone me within 24 hours to let me know the problem was solved.  They didn't and I had to call back this evening after trying once more to send this particular email.  The girl, after listening to my problem, was she would have to consult her superior and could I please hold.  Two things happened just then:- I got the dial tone so had to hang up and,
            suddenly the email left my computer quite normally!!  After several minutes, I called back and this gentleman had me send an email to myself.  It left my computer and was back within 5 minutes.  My computer seems to be working quite normally now.

Thanks,  Mary Hunt",4
266197,06-OCT-11,05-OCT-11,Gunson,,fr,76.67.148.212,jacques321@sympatico.ca,13518344,000000120348569,4,4,rien de plus!,5
266198,06-OCT-11,05-OCT-11,Anne,,en,174.89.163.88,toan.nhan@sympatico.ca,13525454,000000120353401,5,5,Keeping price compatible.,5
266199,06-OCT-11,05-OCT-11,Wayne,,fr,67.68.217.70,c_ebalca@bell.net,13514642,000000120372376,4,4,no complain,4
266200,06-OCT-11,05-OCT-11,Ghaleb,,en,70.48.216.9,claudette_20@sympatico.ca,13515178,000000120364823,5,5,getting a technician faster.,5
266201,07-OCT-11,02-OCT-11,Ali,,en,70.29.45.213,mandlshephaven@bell.net,13480936,000000120283256,5,5,Nothing.  Ali gave me the assistance I needed. He was patient and understanding.,5
266202,07-OCT-11,06-OCT-11,Gloria,,en,76.67.26.213,MGranthien@sympatico.ca,13526470,000000120375957,4,1,Solve the internet disconnect problem.,4
266203,07-OCT-11,06-OCT-11,Inobel,,en,76.68.76.232,nancymancini@sympatico.ca,13535170,000000120376738,4,4,n/a,4
266204,07-OCT-11,26-SEP-11,William,,en,174.91.111.194,air@sympatico.ca,13395640,000000120153810,4,4,"Will had to correct a billing mistake that wasn't corrected earlier, and should not have happened in the first place. I'll be happy to elaborate during a person to person call.

Suggestion: Be accurate, avoid initial mistakes.",3
266205,07-OCT-11,06-OCT-11,Faqria,,en,70.27.82.132,john.delahaye2@sympatico.ca,13532330,000000120382051,4,5,nothing,4
266206,07-OCT-11,06-OCT-11,Diego,,en,70.26.135.101,petess@sympatico.ca,13535920,000000120390669,5,5,More indepth knowledge of the product in question,5
266207,07-OCT-11,06-OCT-11,Sofiene,,fr,70.27.238.237,d.baillard@sympatico.ca,13529020,000000120379608,3,4,accélerer la vitesse de transmission des données de Bell,3
266208,07-OCT-11,06-OCT-11,Matthew,,en,70.51.129.217,cooke17@sympatico.ca,13528874,000000120376271,1,,Dont hang up on me after 30 min!!!!!,1
266209,07-OCT-11,06-OCT-11,Reginald,,fr,76.64.147.171,nicolebed@sympatico.ca,13535356,000000120380538,2,1,On m'a transféré 3 fois...j'aurais aimé être acheminé dès la première demande au service approprié....je recois ma facture électronique le 28 et on est le 7 et je ne l'ai pas reçu !,2
266210,07-OCT-11,06-OCT-11,Dinesh,,en,65.92.115.127,paul.nobrega@sympatico.ca,13535780,000000120373181,5,5,"nothing really, was asking about  the veracity of an e-mail message from bell sympatico.
",5
266211,07-OCT-11,04-OCT-11,Ali,,en,174.88.8.99,nwaugh@sympatico.ca,13508462,000000120332644,3,2,It would be better if we could understand the person on the phone.  You have to really concentrate with the accent which makes it hard to listen to all tha is being said.  We are seriously thinking of switching to Rogers because their call centres are in Canada,1
266212,07-OCT-11,06-OCT-11,Melvin,,en,174.95.9.176,john.mcgivney@sympatico.ca,13532344,000000120375810,5,5,,5
266213,07-OCT-11,06-OCT-11,Nadim,,fr,76.70.60.252,benmeilleur1@sympatico.ca,13527716,000000120374479,5,5,le necessaire a ete fait.,5
266214,07-OCT-11,06-OCT-11,Sharadha,,en,174.92.102.131,butler_36@sympatico.ca,13528190,000000120380909,3,4,have someone that can speak better english,4
266215,07-OCT-11,06-OCT-11,Helmi,,fr,184.144.239.198,gendronj@sympatico.ca,13530791,000000120393050,4,3,"j`aurais aimé avoir (vérification internet)mais votre employé n`a pas été capable car il dit que j`ai un autre anti-virus que le votre qui le bloque  sur mon nouvel ordinateur es-ce vrai et je ne peut avoir deux système de sécurité.
Doit je avoir absolument votre sécurité pour avoir la Vérification internet.
MERCI ET BONNE JOURNÉE....",5
266216,07-OCT-11,06-OCT-11,Deepika,,en,76.68.104.124,bahg@sympatico.ca,13527496,000000120373202,3,2,i asked to be contacted for a better explanation but nothing so far.,2
266217,07-OCT-11,05-OCT-11,Michael,,en,50.101.141.136,mjkent@bell.net,13521730,000000120366278,5,4,,4
266218,07-OCT-11,06-OCT-11,Julie,,en,70.27.86.139,wwstocks@sympatico.ca,13538838,000000120387884,2,1,"julie was good,and have no complaints against her,but not being able to speak to a supervisor at that time,as requested,leaves things unresolved for now,and feel that a resolution should have been found immediately.",3
266219,07-OCT-11,06-OCT-11,Med Amine,,fr,184.147.255.70,gbeaulieu38@bell.net,13530758,000000120395094,5,5,rien d'autre,5
266220,07-OCT-11,06-OCT-11,Victoria,,fr,70.52.85.229,alain.beliveau@sympatico.ca,13526870,000000120387578,5,5,"J'ai appelé 2 autres fois entre 15h00 et 15h46 avant de faire affaire avec Victoria et les 2 autres conseiller  avaient pas réussi à régler mon problème. Par contre, ils étaient courtois et voulait bien m'aider mais semblait manquer d'expériences pour ma problématique wi-fi, router-modem qui ne se connectait ou reconnaisait plus ensemble.  ",4
266221,07-OCT-11,06-OCT-11,Marco,,en,174.93.64.189,awbutler@sympatico.ca,13527448,000000120381357,4,3,"My internet download speed should be increased to 12M as I on on Fibe 12, I am getting on 10M.",4
266222,07-OCT-11,06-OCT-11,Visakan,,en,70.30.19.178,robert.oastler@sympatico.ca,13536638,000000120386565,5,5,More fluent English speaking individuals in the call centre. ,5
266223,07-OCT-11,06-OCT-11,Jordan,,en,99.229.178.93,sbetsargis@sympatico.ca,13537198,000000120380645,3,4,Someone that can speak proper English,3
266224,07-OCT-11,06-OCT-11,Casey,,en,74.15.97.138,jesisler@bell.net,13532058,000000120374401,5,4,,5
266225,07-OCT-11,06-OCT-11,Patricia,,en,70.48.43.179,marion.clark027@sympatico.ca,13534114,000000120375761,5,5,,5
266226,07-OCT-11,05-OCT-11,Meriem,,fr,38.108.87.20,charlessmith53@sympatico.ca,13514946,000000120347739,4,3,"Le problème est présent lorsqu'il pleut, par beau temps le problème ne se manifeste pas.  Je vais vérifier à nouveau lors d'une prochaine bonne pluie. 

Merci",3
264701,06-OCT-11,05-OCT-11,Hourry,,fr,70.29.140.27,h_lheureux@bell.net,13517680,000000120365384,5,4,"aucune idée, je ne connais pas grand chose a Internet.",5
264702,06-OCT-11,05-OCT-11,Haricharan,,en,70.26.124.61,sams@sympatico.ca,13524192,000000120365627,5,5,Delighted with the service we had from your representative.  Which is why I remain with Bell.,5
264703,06-OCT-11,05-OCT-11,Alfredo,,en,64.231.166.217,jillian2@sympatico.ca,13518800,000000120372261,5,5,,4
264704,06-OCT-11,05-OCT-11,Gilberto Jose,,en,76.75.136.148,menak@sympatico.ca,13521428,000000120371680,4,4,,4
264705,06-OCT-11,05-OCT-11,V.v.,,en,64.231.44.212,phunton@sympatico.ca,13523010,000000120360880,5,4,,4
264706,06-OCT-11,04-OCT-11,Luis,,en,174.95.188.33,chsmully@sympatico.ca,13500916,000000120334745,5,5,,5
264707,06-OCT-11,05-OCT-11,Karen,,en,184.148.190.19,dsjeff@sympatico.ca,13516178,000000120365640,5,5,,4
264708,06-OCT-11,05-OCT-11,Jennifer,,en,65.93.89.120,wmedwedew@sympatico.ca,13526026,000000120348042,5,5,"have more LIVE service reps. rather than
following promps.",4
264709,06-OCT-11,03-OCT-11,Gustavo,,en,70.50.129.95,pamelamoote@sympatico.ca,13494408,000000120318553,5,5,"My only complaint, if any was I had a hard time understanding my Bell rep at times.  But he did repeat when needed and solved my problems.",4
264710,06-OCT-11,05-OCT-11,Mohammed,,en,184.147.132.39,gunther.niesar@sympatico.ca,13517622,000000120371973,4,4,"there is allways a proble with the dialect, and of course I have a bit of hearing problem,it is always better for me to speak to someone in Canada or US",4
264711,08-OCT-11,10-AUG-11,Hana,,fr,174.93.130.230,ebadran@sympatico.ca,12859897,000000119071290,1,1,"vos emplees font des erreur de facturation, c est a dire ils disent une
chose pour un forfait, mais quand il arrive la facture c est une autre chose
on est obloger de appeler perd du temps
et henergie etc....mais a la fin d compte j aime beel canada je suis fidele depuis 33 ans et plus
sent s.e.o.o.pour plus d infos ne gener pas de m appeler
UN GROS MERCI",5
264712,08-OCT-11,07-OCT-11,Cyra,,en,70.29.14.227,bowlinglady@sympatico.ca,13540674,000000120405422,5,5,"I think without putting me on hold she 
should have already know that there was
a problem and as soon as i told her someone was asking me for personal id
she should have told me right up front that we are having a problem with people
trying to get information ,she did do that put only after having to put me on hold. ",5
264713,08-OCT-11,07-OCT-11,Mehdi,,fr,70.48.120.200,yves.dagenais1@sympatico.ca,13551428,000000120416011,2,1,"Je voulais savoir si je pouvais passer à une vitesse supérieure (j'ai la basse vitesse et c'est très lent à certains moments), mais on m'a annoncé que  non seulement je ne le pouvais pas, mais que Bell ne prévoyait pas  remédier à la situation à court ou  moyen terme pour des raisons de coûts, dans la région où j'habite(Ste-Julie). On a aussi ajouté que si Bell ne pouvait pas le faire, personne d'autre ne le pourrait; que chercher un autre fournisseur d'Internet ne me servirait à rien. (Autrement dit, considérez-vous chanceux de ce que vous avez).",1
264714,08-OCT-11,06-OCT-11,Michael,,en,76.70.116.171,pridi@sympatico.ca,13536112,000000120383339,4,2,better time parameters for repairs,3
264715,08-OCT-11,07-OCT-11,Haythem,,fr,70.29.149.121,cdiloretto1@sympatico.ca,13541060,000000120401888,5,5,Rien en particulier,5
264716,08-OCT-11,05-OCT-11,Hanen,,fr,174.92.183.204,m161@sympatico.ca,13520658,000000120347680,5,5,"Rien de plus!
Votre technicien C61692 est très efficace.

Il a tout de suite vu mon problème et l'a réparé.Personne bien mise ,polie,un plus pour votre compagnie.",5
264717,08-OCT-11,05-OCT-11,Walter,,en,70.30.21.213,pjnan@sympatico.ca,13523074,000000120348338,5,4,Wonderful technician (randolph).  ,5
264718,08-OCT-11,15-AUG-11,Diego,,en,99.231.89.77,blade-runner@sympatico.ca,12903617,000000119181407,1,2,"Well, for one.. a discount on my last bill would have been nice.

But I've learned not 2 expect much from you overpriced greedy fucktards!",1
264719,08-OCT-11,07-OCT-11,Alonia,,en,174.89.130.232,bfteske@sympatico.ca,13540456,000000120410637,5,5,There is nothing you could do to improve the technical support service.  Alonia was so helpful that it was unbelievable.  She was very knowledgeable.,5
264720,08-OCT-11,07-OCT-11,Yosimar,,en,76.68.18.176,abbas.naqvi@sympatico.ca,13539354,000000120402083,4,4,,4
264721,08-OCT-11,07-OCT-11,David,,en,174.95.20.108,linstead@sympatico.ca,13545950,000000120414209,5,5,,5
264722,08-OCT-11,06-OCT-11,Giovanni,,en,184.144.28.210,mary.helwig@sympatico.ca,13534208,000000120396139,5,5,"Nothing... at first I thought he wasn't understanding my problem, but after he asked me a few careful questions, I stopped freaking out and we got the problem solved. He is a very kind and patient guy. Kudos to him! Bonus that his accent wasn't distracting. A Salvadorian accent is easier for me than Indian. Thanks for making THAT change.",5
264723,08-OCT-11,07-OCT-11,Rachel,,en,74.14.131.231,peter.hofstra@sympatico.ca,13548340,000000120403071,1,,"RACHEL ASSURED ME SHE WOULD SEND ME A 
COFIRMING E-MAIL WITHIN ONE HOUR. I AM

STILL WAITING.THIS HAS BEEN CONSISTEND 
EVERY TIME I HAVE CALLED.PLUS THEY DO 
NOT DO AS AGREED AND I HAVE TO CALL AGAIN AND AGAIN.WHY THIS SURVEY?NOTHING
CHANSES. I HAVE A FEELING I WILL BE 
TERMINATING ALL SERVICES WITH BELL AFTER MY NEXT BILL. 
",1
264724,08-OCT-11,07-OCT-11,Radhika,,en,174.93.161.160,mfostaty@sympatico.ca,13546946,000000120407604,3,4,"To have a Canadian Service Rep. on the line handling my service needs.  The frequency of asking to repeate the instructions, even though I knew it was the English language, was somewhat tiring.",3
264725,08-OCT-11,07-OCT-11,Manel,,fr,174.92.186.126,anassmo@sympatico.ca,13539848,000000120407189,5,5,,5
264726,08-OCT-11,06-OCT-11,Haley,,en,70.27.136.182,segrub2@sympatico.ca,13537260,000000120379648,5,5,Everything was handled very professionally.,5
264727,08-OCT-11,07-OCT-11,Orlando,,en,174.91.54.237,ellen.a@sympatico.ca,13542640,000000120409008,4,5,,4
264728,08-OCT-11,07-OCT-11,Visakan,,en,70.30.22.216,chask1@sympatico.ca,13541148,000000120417228,5,4,Nothing,4
264729,08-OCT-11,06-OCT-11,Walter,,en,65.93.3.139,nancycollette@sympatico.ca,13535168,000000120389470,1,1,"I called about a problem regarding Selling my e-mail address to be able to commit fraud on me and All I got was this little puppet reading off a paper to me not once but twice, and gave me the number of the fraud squad,  it is a same that we can not trust any one these days.",2
264730,08-OCT-11,06-OCT-11,Sofien,,en,65.94.125.189,wbeigmirza@sympatico.ca,13538682,000000120394612,5,3,"Nothing, I had major issues with my internet box",5
264731,08-OCT-11,07-OCT-11,Evan,,en,174.91.88.8,allbrite@sympatico.ca,13539746,000000120410749,4,,"when i talk to someone and set things up, i expect the billing to be as promised!!! and when sending confirmation by email be more detailed, whatever was said and promised should show ",4
265210,07-OCT-11,06-OCT-11,Chantal,,en,67.71.128.60,samra@bell.net,13537104,000000120377803,1,1,"Have a QMS that looks at problems before they happen.
I noticed you give out surveys when something is wrong.",1
265211,07-OCT-11,06-OCT-11,Alvaro,,en,65.95.126.45,charliekimba@sympatico.ca,13528558,000000120390282,4,5,Don't know.,4
265212,07-OCT-11,06-OCT-11,Sharon,,en,208.97.70.195,ram1445@sympatico.ca,13536288,000000120384622,4,4,terrible phone connection,4
265213,07-OCT-11,06-OCT-11,Temsu,,en,174.92.29.212,samnardi@sympatico.ca,13537098,000000120393001,5,5,,5
265214,07-OCT-11,06-OCT-11,Emilio,,en,67.71.67.34,tonygrist@bell.net,13538306,000000120395813,5,5,Nothing,4
265215,07-OCT-11,06-OCT-11,Gilberto Jose,,en,184.146.75.236,emarytomlinson@bell.net,13530072,000000120395539,4,3,,3
265216,07-OCT-11,05-OCT-11,Salma,,fr,70.30.157.6,s.laforme@sympatico.ca,13524086,000000120351288,5,5,,4
265217,07-OCT-11,06-OCT-11,Aswathy,,en,74.15.25.172,cfholmes@sympatico.ca,13528486,000000120383457,1,1,I WAS ATTEMPTING TO GET A NEW PW AND AFTER 45 MINUTES RECEIVED A PW WHICH DID NOT WORK!! ,1
265218,07-OCT-11,06-OCT-11,Liz,,en,174.95.57.122,masson.d@sympatico.ca,13534250,000000120380408,5,5,,5
265219,07-OCT-11,05-OCT-11,Luis,,en,70.27.131.26,juergen.eggert@bell.net,13519308,000000120365059,4,4,"I had the diagnostic window open on my iMac and could pinpoint the ""missing links!""
Next time I will take a screenshot of my diagnostic window (before and after), so you can visualize the actual problem that occurred.
                                                        juergen.eggert",4
265220,07-OCT-11,06-OCT-11,Mustapha,,fr,174.95.244.140,jojo.thivi@sympatico.ca,13532410,000000120394342,4,4,,4
265221,07-OCT-11,02-OCT-11,Abinash,,en,174.88.218.237,theng@sympatico.ca,13483694,000000120282317,5,5,it is over sea flat rat for longdistance call and low rate for internet,2
265222,07-OCT-11,06-OCT-11,Hector,,en,69.159.11.207,tessa2001@sympatico.ca,13538122,000000120392241,5,5,go directly to a person that can help you instead of all these options,5
265223,07-OCT-11,06-OCT-11,Marc,,en,65.95.204.21,taylor.peterw@sympatico.ca,13538076,000000120383009,5,5,,5
265224,07-OCT-11,02-OCT-11,Umesh,,en,184.146.153.212,tcroghan@sympatico.ca,13483646,000000120287397,1,1,Bell's rep should have known that the info from my system indicated a problem at bell's end. Bell wasted many hrs of my time.,2
265225,07-OCT-11,06-OCT-11,Joanne,,en,174.91.92.174,theedgeq@sympatico.ca,13538148,000000120377750,4,3,not passed me on to another representative,4
265226,07-OCT-11,05-OCT-11,Maurice,,fr,174.89.166.172,yopi@bell.net,13526162,000000120360882,5,5,,5
265227,07-OCT-11,06-OCT-11,Stephen,,en,174.95.151.174,lmorand@sympatico.ca,13533524,000000120384534,3,3,"Less time being placed on HOLD.  While transferring me to another technician, the connection was lost, and no one called me back.",3
265228,07-OCT-11,26-SEP-11,Victoria,,en,174.89.60.177,gnesin@sympatico.ca,13400648,000000120151288,1,1,,1
265229,07-OCT-11,06-OCT-11,John,,en,70.30.83.210,neil.patsy.robinson@sympatico.ca,13535276,000000120388694,4,4,,3
265230,08-OCT-11,07-OCT-11,Oussama,,fr,70.48.110.207,mstirbu@sympatico.ca,13547444,000000120407599,4,4,Répondre et résoudre à mes demandes et problèmes de support technique de la même façon.,3
265231,08-OCT-11,07-OCT-11,Salvador,,en,174.91.55.93,karl.buczkowski@sympatico.ca,13545216,000000120405558,5,4,it is too early for me to say if the problem is 100% fixed as the issue was intermintent loss of internet signal.  however service was prompt and freindly.,5
265232,08-OCT-11,06-OCT-11,William,,en,65.93.166.232,ceefer@bell.net,13528464,000000120391247,5,5,William was fine.  Polite and patient.,4
265233,08-OCT-11,07-OCT-11,Victoria,,fr,64.228.92.29,laval60@sympatico.ca,13545748,000000120406958,1,1,"Si mon courriel n'est pas resolu d'ici lundi le 10 octobre, je vais prendre votre competiteur pour internet/telephone/mobile et TV",1
265234,08-OCT-11,07-OCT-11,Cristy,,en,74.14.90.198,fjdeluca@sympatico.ca,13542988,000000120414846,4,4,"I wasn't happy to hear that there is now a ""one time modem rental fee"".  I was expecting my most recent bill to be approx. $30 less than my previous one, since that was the indication I was given when I spoke to Andrew last month.  I think I should have been forewarned about this new charge.  Nothing was said about it when I called last month to enquire about my bill.",3
265235,08-OCT-11,07-OCT-11,Chandler,,en,76.67.155.183,g.pennimpede@sympatico.ca,13543176,000000120401987,5,5,,5
265236,08-OCT-11,07-OCT-11,Mohamed,,fr,76.64.139.128,manon.gauvreau@sympatico.ca,13546466,000000120420507,5,5,rien de plus,5
265237,08-OCT-11,07-OCT-11,Karim,,fr,70.49.76.134,ericbellemare@sympatico.ca,13542727,000000120418727,5,5,"Honnêtement, rien de plus.",5
265238,08-OCT-11,07-OCT-11,Sowjanya,,en,70.31.47.110,norman.coles@sympatico.ca,13547906,000000120403856,5,5,nothing,5
265239,08-OCT-11,07-OCT-11,Anthony Florence,,en,70.48.9.154,edmondayvazyan@sympatico.ca,13542542,000000120401454,4,4,Not billed me extra in the first place.,3
265240,08-OCT-11,07-OCT-11,Hakim,,fr,70.53.173.36,j.dolz@bell.net,13544180,000000120406908,5,4,"ettente trop longue pour rejoindre
un de vos agent.",4
265241,08-OCT-11,07-OCT-11,Sumithra,,en,65.93.205.95,rawilkes@sympatico.ca,13548790,000000120397969,3,3,could have forewarned customers about service interruption with a pop up ,4
265242,08-OCT-11,07-OCT-11,Ajay,,en,70.50.197.205,kkennedy005@sympatico.ca,13545466,000000120411066,5,5,,5
265243,08-OCT-11,07-OCT-11,Robbie,,en,76.70.80.226,jcandnorma@bell.net,13544416,000000120399280,1,2,"The problem is not with your Customer Service Reps., it is with your rules and regulations these people and your customers have to work with. I cancel my internet service for Oct.13th and am told the box to ship the modem back to you cannot be delivered to me until after the 13th when I will no longer live at the address and there is no physical address I can drop this off at!!! The phone is another matter, also requested to be disconnected on Oct. 13th and am asked to please call the number that day and make sure the line was cancelled!!!! This is your responsibility - NOT MINE!!! Each and every month I have been with Bell there has been an issue, some taking 3 - 4 phone calls to resolve. i.e. I pay for an unlisted number and yet my name and number shows up other other people's call display screen as opposed to private caller and I am told it will be rectified, given a confirmation number and it was not done until 3 - 4 calls later.Each person promising to get it done within 24 hours, finally one person MANAGED to do it while I was on the phone.",1
265244,09-OCT-11,08-OCT-11,Irving,,en,67.68.8.171,johnvant@sympatico.ca,13555284,000000120431812,5,5,,5
265245,09-OCT-11,08-OCT-11,Kishore,,en,65.95.136.145,camroom@sympatico.ca,13552770,000000120434048,5,5,nothing,5
265246,09-OCT-11,08-OCT-11,David,,en,76.69.53.11,2loons@sympatico.ca,13551538,000000120435422,4,4,,4
265247,09-OCT-11,08-OCT-11,Harathi,,en,70.29.129.131,martinandcathy@sympatico.ca,13556380,000000120432842,5,5,all was well handled and no concerns,5
265745,06-OCT-11,05-OCT-11,Pavan,,en,65.95.213.83,gregscheel@sympatico.ca,13517556,000000120367016,3,3,Being able to understand the customer service representative. Not charged me for 5 years of Bell High Speed internet when it was not even available in my area. Continual issues with my internet and home phone. I could go on for an hour but Bell has wasted enough of my time already today. Greg Scheel gregscheel@sympatico.ca ,1
265746,06-OCT-11,22-JUL-11,Irfan,,en,174.94.64.82,carol.lauber@sympatico.ca,12672911,000000118670184,1,2,"Complete the operation.  I had to change my outgoing mail server to sympatico but was never told to change it on the first screen so all my returned mail went to sympatico and not to my usual mailbox.  I just found out about it today.  I do not monitor my sympatico mail, only my mail at lauberonline.com.",1
265747,06-OCT-11,02-OCT-11,Rym,,fr,184.151.127.137,denis.p@sympatico.ca,13478062,000000120280763,5,5,,5
265748,06-OCT-11,05-OCT-11,Martin,,en,69.159.11.247,cbevilac@sympatico.ca,13514838,000000120362217,5,5,I called twice the first person I could not understand and the communication line was like talking through and echo chamber.,5
265749,08-OCT-11,01-OCT-11,Ashwini,,en,74.14.95.138,lissa_fawcett6@sympatico.ca,13471938,000000120273607,5,5,Nothing.  She answered all of my questions and fixed my problem right away.,5
265750,09-OCT-11,07-OCT-11,Suraj,,en,70.48.218.125,ahansen@sympatico.ca,13539528,000000120419451,1,1,"Did not resolve issue...asked to reset my modem..then later was told ""not to have done that 'Ma'ma ""
Just a note a lot of people don''t like every sentence beginning with Ma'ma or there first name.it may seem like personalization to your company, but it can also come of as condisending.  I would not begin every sentence with...""well, BELL..."" , ""Now BELL, are you looking at...""  , ""BELL have you....""  ""BELL are the lights on"" ""Bell are you looking at.."" etc etc etc..You should ask a persons permission first to refer to them this way...it is a courtesy to be allowed to use a name or , status when speaking to someone.  Just a personal observation I thought you should note BELL.""",2
265751,09-OCT-11,08-OCT-11,Shoab,,en,74.14.89.185,martin.hammond@sympatico.ca,13556374,000000120428202,5,5,,4
265752,09-OCT-11,08-OCT-11,Krutthiga,,en,70.55.37.90,janicegermain@sympatico.ca,13554926,000000120426174,5,5,Having a REAL person answer the phone first!,5
265753,09-OCT-11,08-OCT-11,Dheeraj,,en,76.67.115.80,mdhill@bell.net,13556530,000000120435727,5,5,I was having a problem understanding the accent of the technician.,4
265754,09-OCT-11,08-OCT-11,Makram,,fr,70.48.117.141,acces-cible@sympatico.ca,13551838,000000120424230,4,5,,5
265755,09-OCT-11,08-OCT-11,Abinash,,en,69.158.135.175,gunter_horn@sympatico.ca,13554469,000000120423279,5,5,,5
265756,09-OCT-11,06-OCT-11,Manel,,fr,184.144.191.217,ve2tpj@bell.net,13538510,000000120388898,5,4,,5
265757,09-OCT-11,02-OCT-11,Estephania,,en,74.15.103.238,pamelao7@sympatico.ca,13482096,000000120280127,5,5,Not a thing!,5
265758,09-OCT-11,29-SEP-11,Abbey,,en,70.27.105.22,carlos_guevara@sympatico.ca,13441322,000000120234558,2,2,,3
265759,09-OCT-11,05-OCT-11,Karla,,en,64.231.128.142,hal.murphy@sympatico.ca,13517714,000000120353850,4,4,have reps talk slower...hard to understand.,4
265760,09-OCT-11,07-OCT-11,Andrea,,en,207.164.79.27,frank.tizel@sympatico.ca,13543098,000000120403840,5,5,Nothing I can think of.,5
265761,09-OCT-11,07-OCT-11,Alonia,,en,65.94.200.217,dave_mavin@sympatico.ca,13541826,000000120401433,5,5,,5
265762,09-OCT-11,07-OCT-11,Luis,,en,70.26.43.225,ajrj@sympatico.ca,13539578,000000120401220,3,3,"Correctly identified the problem.  The technician identified a problem on the line outside the house and arranged for a technicial to visit.  When he did, he found the problem to be the telephone jack and the modem - no problem outside the house.  He was very good and very helpful.  I don't know why initially an  outside problem was identified when apparently there was none.",3
265763,09-OCT-11,08-OCT-11,Chantal,,en,74.14.15.233,c_wood@bell.net,13552752,000000120427128,4,5,When you wait on the line you should tell the customer how long he has to wait for next person to talk to.,4
265764,09-OCT-11,08-OCT-11,Issam,,fr,67.70.49.7,fmvachon@sympatico.ca,13554082,000000120426637,5,4,"Rien de plus.  Issam a été parfait et correct, et a donné plusieurs explications.  Bravo Issam..",5
265765,09-OCT-11,08-OCT-11,William,,en,184.144.42.104,arlied@sympatico.ca,13552208,000000120435267,4,4,nothing,5
265766,09-OCT-11,07-OCT-11,Manel,,fr,70.31.240.213,yola.g@sympatico.ca,13551410,000000120410020,5,5,,5
265767,09-OCT-11,06-OCT-11,Justin,,en,174.95.143.205,iprice@sympatico.ca,13531534,000000120384895,1,2,"The representative was difficult to understand, and I did not listen or understand what I was trying to tell him.  I did not have confidence that this representative knew enough to work me through the issue, and it would have been a difficult and slow process if I would have continued with the call.  I will call back sometime in the next week hopefully to carry through with what needs to be done.",4
265768,09-OCT-11,07-OCT-11,Ajay,,en,65.93.15.32,lily.frank@sympatico.ca,13545898,000000120405829,5,5,COULD NOT THINK OF ANYTHING! PERFECT!!,5
265769,09-OCT-11,08-OCT-11,Joseph,,en,74.14.183.23,kalbfuss@sympatico.ca,13555458,000000120428649,5,5,"More immediate resolution rather than having to wait for representative to call back.  However, I must say that the representative, Joseph, was excellent which is not typical of Bell's usually poor service.  Thank you Joseph.",4
265770,09-OCT-11,04-OCT-11,Lamya,,fr,70.48.190.242,thibaultguay@sympatico.ca,13511536,000000120324776,3,2,,3
265771,09-OCT-11,08-OCT-11,Vijay,,en,174.93.213.20,oscarsolly@sympatico.ca,13557232,000000120431084,5,5,,5
265772,09-OCT-11,05-OCT-11,Marco,,en,74.14.27.149,pottsfam@bell.net,13523161,000000120357384,1,1,"Offered to have a technician come to my home to verify and resolve the ongoing problems that I have been experiencing since changing from dial-up service to broadband.
I do not consider a connection speed of 2mbs to be high speed internet. The consultant considered 1.47mbs to be acceptable even though my son who lives less than one mile from me was getting 6.12mbs on a simultaneous test",1
265773,09-OCT-11,05-OCT-11,Oussama,,fr,67.68.250.196,denis.verret@sympatico.ca,13515762,000000120357735,3,4,Que le technicien de Bell n'ait pas endommagé notre entrée électrique pour réparer la panne causée par les travaux de Bell dans notre secteur. Nous sommes demeurés sans électricité pendant plusieurs heures en attendant la venue d'un électricien...,
265774,09-OCT-11,07-OCT-11,Amy,,en,64.231.116.241,thruklassen@bell.net,13550624,000000120411275,1,1,Try a little harderto solve my problem!!!,1
265775,09-OCT-11,07-OCT-11,Douglas,,en,64.231.116.241,thruklassen@bell.net,13550626,000000120411597,1,1,Try to solve my problem!!,1
265776,06-OCT-11,05-OCT-11,Caroline,,en,174.94.96.46,lpalazzini@sympatico.ca,13520468,000000120347767,3,2,,3
265777,06-OCT-11,05-OCT-11,Moez,,fr,142.213.180.3,piermorel@sympatico.ca,13523022,000000120370630,4,4,,4
265778,06-OCT-11,03-OCT-11,Chad,,en,174.89.56.110,z_ancevicius@sympatico.ca,13498304,000000120304280,5,5,,5
266227,07-OCT-11,06-OCT-11,Ramzi,,fr,70.29.148.201,zyx-psilon.sp@sympatico.ca,13538994,000000120389270,2,1,"Vous ""spammez"" l'accès à Hotmail_Snail de vos faux serveurs externes en *insistant* que Microsoft-IE, Firefox, Chrome et Safari sont plus compatibles que Mozilla-Seamonkey.
Ce navigateur est tout à fait fonctionnel sur **mon** PC et n'a certainement rien à envier aux tentatives d'associations d'affaires ou de produits avec un fournisseur de services Internet tel que Bell ou autres.
Ce type de publicité indirecte est du harcèlement et de la sollicitation.",2
266228,07-OCT-11,14-AUG-11,Nikitha,,en,174.94.44.39,Barry.Campbell@bell.net,12893739,000000119163467,4,5,Nothing,4
266229,07-OCT-11,06-OCT-11,Aleem,,en,65.93.196.122,eatjet@bell.net,13529922,000000120378061,3,,"Communicate with me
Te problem has been going on now since Sept 27 and I am still not sure if it is resolved. Over that period of time I have been without internet. Tis morning I was prepared to answer this survey and the internet cut out agan. I had to go out and it working and has now for 20 minutes,",2
266230,07-OCT-11,06-OCT-11,Reina,,en,174.88.54.3,herbertw@sympatico.ca,13531328,000000120396833,1,1,Patience and time,
266231,07-OCT-11,26-SEP-11,Kumar,,en,184.144.69.196,johnbrown_446@sympatico.ca,13402416,000000120138502,5,5,,4
266232,07-OCT-11,30-SEP-11,Marcos,,en,67.71.67.34,tonygrist@bell.net,13465478,000000120257935,4,4,"Spend a little more time to explain the connections to the new router that was installed.
I wish to know if an additional connection is available for my fax/phone connection.",4
266233,07-OCT-11,05-OCT-11,Fida,,fr,70.29.218.37,rino.kirouac@sympatico.ca,13523670,000000120350650,5,5,"Rien, j'ai eu un service impeccable merci",5
266234,07-OCT-11,05-OCT-11,Selim,,fr,70.26.182.72,jimlouise.simard@sympatico.ca,13518824,000000120350970,5,5,,5
266235,07-OCT-11,05-OCT-11,Umesh,,en,70.49.2.52,bruce.lampkin@sympatico.ca,13514530,000000120368642,4,4,,5
266236,07-OCT-11,06-OCT-11,Mark Jason,,en,174.89.24.200,jralmeida@bell.net,13532502,000000120380169,5,3,"When ever you get a new customer,must make things clear from the very start for the cost in details, Customer should not get a surprise when he receive his bill,and then call you back and waste time from both ends,",5
266237,07-OCT-11,03-OCT-11,Claudia,,en,70.49.21.55,acormack@sympatico.ca,13484832,000000120294215,1,1,"You flat out lied to us again, after messing up our email three times in the last month. You told us the matter would be resolved in 72 hours, and we would receive a phone call telling us our email was back up. after 78 hours I finally called you to see what was going on, only to find out that the problem had been solved, but we had a new password (that no one told us about) and we never received the promised phone call. My wife lost business because our email was down and no explanation to why our account was cancelled was ever given.",1
266238,07-OCT-11,29-SEP-11,Carlton,,en,70.50.105.249,m.schmidt@sympatico.ca,13447148,000000120220053,1,1,"The original complaint was due to being unable to activate Bell Security Services anti-virus program and also subsequently being unable to shut down my computer. A number of different things were tried by Carlton without success, and it was suggested that he would reload the Bell Security Services S/W and call me back. After recontact it was evident that this  did not work and I was told that the problem would be elevated to the highest level ""back office"" technical assistance. After several hours with no contact and my computer being virtually inoperable (Internet Explorer still worked,but many other programs also could not be activated and Task Mgr showed the computer to be 99% idle) I took my computer to the local computer store where they reloaded Windows (at a cost of $90.40)to make my computer operable again. They also installed Microsoft Essentials as the recommended anti virus program instead of Bell Security Services. I found in the past that BSS seems to hog system resources and also drastically slows down computer response, even to the point that it is impossible to shut down the computer at times.
Needless to say I am totally unhappy with the  response to my problem as well as the resulting frustration and cost that I experienced.",1
266239,07-OCT-11,06-OCT-11,Geetha,,en,64.231.144.203,jrphilp1@sympatico.ca,13532514,000000120391058,3,2,"2nd call, same problem. Again, too much time spent on lower level CSR's/Tech.
After 2 hours found out problem was that Bell assigned my port to another customer?
NOT COOL!
Tech came following day and resolved problem.",3
266240,07-OCT-11,06-OCT-11,Manel,,fr,174.95.117.245,fsauve2@sympatico.ca,13530608,000000120379948,5,4,,5
266241,07-OCT-11,06-OCT-11,Marco,,en,64.229.42.79,r-keeler@sympatico.ca,13536186,000000120388484,5,5,I was very pleased with Marco's service he was helpful and pleasant to deal with,4
266242,07-OCT-11,06-OCT-11,Matthew,,en,184.147.33.44,gpr13@sympatico.ca,13531040,000000120382342,5,5,Everything was fabulous!,5
266243,07-OCT-11,06-OCT-11,Mouna,,fr,70.53.177.48,gaetanedenis@bell.net,13530682,000000120373605,5,,,4
266244,07-OCT-11,05-OCT-11,Vijay,,en,65.93.207.4,robert_riddell@sympatico.ca,13523774,000000120356572,4,4,if only I had been connected with this associate about 5 days earlier than I was,3
266245,07-OCT-11,06-OCT-11,Sarry,,fr,76.65.62.75,larivigu@sympatico.ca,13533146,000000120393530,5,5,,5
266246,07-OCT-11,06-OCT-11,Ravi,,en,70.55.1.250,lareddon@sympatico.ca,13533140,000000120391141,4,3,"Ravi was great. Very polite, knowledgeable and PATIENT! He appeared to have fixed my problem but, after I hung up, it came back. It turned out to be the line into my house.",5
266247,07-OCT-11,06-OCT-11,Jose,,en,67.71.136.107,lc.bee@sympatico.ca,13533226,000000120375402,4,4,Could have had my file updated much sooner so that a letter (actually 2 in one day) would not have been necessary to remind me about something that was done by the repair person.,4
266248,07-OCT-11,06-OCT-11,Amine,,fr,70.26.232.219,ferli@bell.net,13530380,000000120383506,5,5,,5
266249,07-OCT-11,06-OCT-11,Antony,,en,70.55.1.250,lareddon@sympatico.ca,13533144,000000120391660,5,5,Nothing! Antony forwarded the issue to his supervisor who arranged to send out a Bell technician to check the line. Problem solved.,5
266250,07-OCT-11,06-OCT-11,Shirin,,en,76.64.125.169,pam.hull@sympatico.ca,13535648,000000120396389,4,5,,4
266251,07-OCT-11,13-SEP-11,Med Wassim,,fr,70.49.93.91,valois47@sympatico.ca,13246824,000000119858476,3,3,,3
266252,07-OCT-11,04-OCT-11,Shirin,,en,70.26.159.121,clairebondy@sympatico.ca,13500992,000000120343749,5,5,Nothing .Shirin fixed the problem.I was able to follow her instructions. My biggest fear of asking for help is that I will not be able to follow instructions.,5
266253,07-OCT-11,06-OCT-11,Tiwari,,en,70.27.82.226,mokel@sympatico.ca,13534848,000000120391406,5,5,,5
266254,06-OCT-11,02-OCT-11,Dawood,,en,70.27.51.4,dmartin83@sympatico.ca,13478200,000000120287793,4,3,,5
264732,07-OCT-11,05-OCT-11,Nawel,,fr,209.145.210.190,intrepide@bell.net,13518168,000000120367986,,,"Je ne sais pas qui est Nawel. Comme d habitude,j ai ete transferer 5 fois. Quelquefois sans preavis, quelquefois avec on vous a tranferrer au mauvais numero. Le pire fut celle de Loyalty dept. + jamais avec Bell. Vous n avez jamais respecter le prix indique au depart. J ai paye pendant + d un an, $20 de plus par mois. Un client de perdu a jamais.  Si Nawel est celle qui a donne le no ref# 12036798, elle devrait etre reconnu pour son travail et professionaliste. Tous les autres avant recevrait la mention ""A congedier"" (Loyalty) ou ""entraine de nouveau""",1
264733,10-OCT-11,09-OCT-11,Sajid,,en,76.67.175.10,mendez@sympatico.ca,13562928,000000120440024,5,3,Nothing.  Sajid was very competent and helped us solve our main problem.  We had trouble with our login password and were able to fix that also later that day after downloading firefox.  Sajid was really very patient and courteous and knowledgeable.  ,5
264734,10-OCT-11,08-OCT-11,Jack,,en,174.95.204.190,garmitage@sympatico.ca,13554222,000000120429809,5,5,,5
264735,11-OCT-11,09-OCT-11,Emmanuel,,en,174.93.115.243,dhars@sympatico.ca,13560810,000000120441671,4,5,"Diagnosing the problem took longer than I expected. Also, at one point the Help Desk agent implied that the problem  may be in the software, which would require me to consult Microsoft. Fortunately, your guy managed to solve problem, soon after making that statement. I have no idea how I would have dealt with Microsoft, if your Help Desk hadn't resolved the issue. Overall, working with your Help Desk was a pleasant experience. ",5
264736,11-OCT-11,10-OCT-11,Grace,,en,70.29.125.29,jchastings@sympatico.ca,13568458,000000120453442,3,4,"Grace was very hard to hear. It appeared she was not speaking directly into the device she uses. Also, at times, I was unable to communicate with her when  she had control of my computer. I could see she was working on the wrong email system. She was working on Microsoft Office Outlook and I wanted Outlook Express. At times the audio was cut off and I was unable to alert her to the fact.The end result did work out O.K. and for that I am thankful.With the large number of unemployed in Canada it's time to COME HOME where it all began.",5
264737,11-OCT-11,10-OCT-11,Diego,,en,69.158.175.140,steacie@sympatico.ca,13572122,000000120454238,5,5,"Diego was extremely helpful and patient with this 85 year old guy having trouble setting up his IPOD mail. He was very friendly and articulate.
Dick Steacie",5
264738,11-OCT-11,10-OCT-11,Amanda,,en,206.47.249.247,bymalik@bell.net,13566116,000000120447501,4,4,i want the order go through this time ,4
264739,11-OCT-11,10-OCT-11,Edwin,,en,174.93.148.188,richard.gcl@sympatico.ca,13571354,000000120449643,5,4,,4
264740,11-OCT-11,05-OCT-11,Carolina,,en,76.67.24.50,meric_5@sympatico.ca,13521438,000000120372424,5,5,Nothing,4
264741,11-OCT-11,10-OCT-11,Michel,,fr,65.94.254.245,pierrejtremblay@sympatico.ca,13570994,000000120456944,5,4,rien de plus,5
264742,11-OCT-11,10-OCT-11,Mohamed,,fr,70.29.170.203,regis002@sympatico.ca,13571272,000000120457190,5,5,"Ayant été pleinement satisfait du service reçu, Il n'y a donc pas motif à en demander davantage...
Merci et nfélicitations pour le bon travail...",5
264743,11-OCT-11,10-OCT-11,Miguel,,en,50.101.48.112,scozens@sympatico.ca,13571810,000000120453707,4,4,,4
264744,11-OCT-11,10-OCT-11,Marc,,fr,207.96.218.165,yves_allaire@sympatico.ca,13573006,000000120455987,5,1,,2
264745,11-OCT-11,04-OCT-11,Amy,,en,70.53.85.33,marilyn.gould@sympatico.ca,13507014,000000120323789,4,4,To make sure that it is not going to happen again.  I don't like having to call every other month.,3
264746,11-OCT-11,10-OCT-11,Lukasz,,en,69.157.138.197,isidorecormier@bell.net,13568238,000000120446950,4,3,Telephone is never clear when I speek to a technicen.,4
264747,11-OCT-11,10-OCT-11,Duncan,,en,64.228.35.11,HDarcie@bell.net,13565046,000000120447200,5,5,,4
264748,11-OCT-11,10-OCT-11,Visakan,,en,70.31.39.211,smlandry@sympatico.ca,13572024,000000120452528,2,1,The agent spoke too quickly and interupted several times which caused confusion. There were several references to a server which I never understood which server or where it was located.  No recommendation was made on how to resolve my issue.  Problem - Purchased a new computer as I retired from Bell last week. I had one of my colleagues set up my Sympatico acct on my new PC as I had to return my Bell laptop.  The acct is working fine however I had several email folders on my Sympatico email (smlandry@sypatico.ca) that didnt transfer over.  The agent kept talking about my hotmail account and a server but did not clearly explain what to do.  I terminated the call frustrated and still without my email folders.,4
264749,11-OCT-11,10-OCT-11,Melvin,,en,65.92.34.54,archadom@bell.net,13565638,000000120446889,3,1,not arbitrarily change your policy for the email addresses for email being sent without any notice to or any consideration of the impact on your customers,1
264750,11-OCT-11,06-OCT-11,Sonia,,fr,76.68.156.234,julien.nadeau@bell.net,13532586,000000120390840,5,5,Rien de plus,5
264751,11-OCT-11,10-OCT-11,Max,,en,206.172.0.205,cgauci@sympatico.ca,13566314,000000120447761,1,1,Speaking to a customer service staff from Canada,3
264752,11-OCT-11,10-OCT-11,Makram,,fr,67.68.59.57,isabellerenaud@sympatico.ca,13568232,000000120458567,1,1,Me donner ma connexion internet,2
264753,11-OCT-11,10-OCT-11,Asma,,en,76.64.39.179,w.langley@sympatico.ca,13572786,000000120451246,4,4,"Better explanation of what caused the problem and what exactly done to fix it.
Overall your tech support service very much improved. Easier to get to technician,their English is better and they go right to the problem without taking the numerous standard ""try this etc approach.",5
264754,11-OCT-11,10-OCT-11,Jose,,en,76.64.161.242,petermcewen5@sympatico.ca,13570934,000000120452610,5,5,"couldn't have been improved upon

my greatest difficulty was my original contact to solve my problem via chat line",4
264755,11-OCT-11,10-OCT-11,Celina,,en,174.93.11.136,fandbmoore@sympatico.ca,13567394,000000120457849,5,5,There should be some way that deleted messages held on the server are better managed by systematically reducing the older files electronically without manual intervention. For me once a delete is made on my tabletop computer I don't want to see it anymore.,5
264756,11-OCT-11,06-OCT-11,Sami,,en,76.71.80.59,p.ellul@sympatico.ca,13535598,000000120378999,1,1,"the rep was not technical, she had no idea how to address my questions. This is not the first time. It is better to hang up and try your luck with another rep who might understand how to help you",2
264757,11-OCT-11,10-OCT-11,Jhon,,en,70.50.112.173,salman3@sympatico.ca,13571696,000000120450769,5,5,,3
264758,11-OCT-11,06-OCT-11,Bradley,,fr,70.30.151.95,mf.tremblay1@sympatico.ca,13534492,000000120396193,5,5,La dernière fois que j'ai communiqué avec vous autres cela a été parfait mais la fois d'avant j'ai essayé le samedi et le dimanche mais sans succès.,5
264759,11-OCT-11,10-OCT-11,Oscar,,en,184.146.134.38,alma.farias@sympatico.ca,13565418,000000120457649,5,4,,4
265248,09-OCT-11,08-OCT-11,Alun,,en,74.12.45.179,hschumann@sympatico.ca,13554658,000000120422469,3,2,"it was not exactly a internet problem.
I was charge on my phonebill for a Modem I had already returned, so I was not sure, what Department I had to call.",4
265249,09-OCT-11,08-OCT-11,Salvador,,en,184.144.37.60,BUSH4@sympatico.ca,13551574,000000120433131,4,3,I was very pleased with this and previous call as it got me on my sympatico e-mail. Unfortuneately I later founs I could not send e-mails.,4
265250,09-OCT-11,08-OCT-11,Yves,,en,174.92.87.228,stjeane@bell.net,13558735,000000120432079,5,1,could not said to see a tecknition,5
265251,09-OCT-11,08-OCT-11,Tathiana,,en,74.14.97.25,mary.hughson@bell.net,13556406,000000120430318,4,4,"to answer any questions  and provide information prior to installing my internet service, especially to people like me who do not not much about computers and the internet!!!!",5
265252,09-OCT-11,08-OCT-11,Sebastian,,en,76.71.30.137,edthecupcake@sympatico.ca,13553826,000000120432089,2,1,I do not like talking to someone from another country. THEY TALK TOO FAST. I received a phone call from your repair man last evening. He fixed the problem outside.,4
265253,09-OCT-11,08-OCT-11,Imran,,en,65.94.201.207,SIBLEY6@sympatico.ca,13551738,000000120428296,5,5,,5
265254,09-OCT-11,08-OCT-11,Steph,,en,70.26.96.158,t.coward@sympatico.ca,13558852,000000120422248,5,5,,5
265255,09-OCT-11,07-OCT-11,Salim,,en,64.229.87.144,aime.trudeau@sympatico.ca,13539558,000000120401102,1,1,"had to call a second time, not customer service oriented at all",2
265256,09-OCT-11,08-OCT-11,Slim,,fr,69.159.156.85,fournif@sympatico.ca,13554094,000000120436443,4,4,,5
265257,09-OCT-11,08-OCT-11,Sandra,,en,74.12.146.210,k.hockley@bell.net,13555432,000000120435059,5,4,,5
265258,09-OCT-11,08-OCT-11,Gilbert,,en,64.231.151.190,amregimbal@sympatico.ca,13552038,000000120435796,4,3,"I had to call back since having changed my bell account I  had to redo all the applications to have my Internet become available to me.  This should have been taken care of at the first call.  I have to say though I was well taken care of.
",5
265259,09-OCT-11,08-OCT-11,Stanley,,en,64.231.151.190,amregimbal@sympatico.ca,13552040,000000120435982,5,5,,5
265260,09-OCT-11,08-OCT-11,Saifeddine,,fr,67.68.112.223,aubej@sympatico.ca,13552256,000000120422760,4,5,,4
265261,09-OCT-11,08-OCT-11,William,,en,76.67.24.66,billdeboconnor@sympatico.ca,13552510,000000120430530,5,5,nothing,5
265262,09-OCT-11,01-OCT-11,Sofien,,fr,216.252.73.101,massicotte.nicole@sympatico.ca,13472488,000000120278033,5,5,cela est la premiere fois que le trouble a ete resolu depuis longtemps...,3
265263,09-OCT-11,05-OCT-11,Lukasz,,en,184.147.206.22,rimann@sympatico.ca,13523668,000000120365281,2,2,Some of the technical information was incorrectly interpreted.  Give the client a little more information that is not quite so technical.  The client in this case did not understand some of the technical advice.  It wasn't until a day later that the client got an IT expert in on site that he was able to operate on the activated connection.,3
265264,09-OCT-11,08-OCT-11,Maria,,en,69.157.100.199,dwdavison@bell.net,13553762,000000120434114,5,5,nothing,4
265265,09-OCT-11,08-OCT-11,Brenda,,en,184.148.177.8,peter.newgard@sympatico.ca,13557440,000000120435722,5,5,,5
265266,09-OCT-11,29-SEP-11,Patrick,,fr,174.92.194.124,ayotte.c@sympatico.ca,13440498,000000120236821,5,5,,4
265267,09-OCT-11,08-OCT-11,Haythem,,fr,184.145.214.20,rebou25@sympatico.ca,13557772,000000120424079,5,4,"Ici était ma deuxième tentative de compréhension de la situation.  Au premier contact essayer de comprendre pourquoi un client est dépassé par une situation qu'il ne comprend pas.Questionner sur les circonstances qui font que le client semble vivre une situation dont  il est le seul responsable .Créer un protocole de détection pour définir la cause du problême pour que le client soit conscient,de sa responsabilité.Mais non totalement fautif ou le fournisseur ne peut absolument pas avoir de responsabilité .Le client doit avoir un sentiment de confiance envers la personne qui doit chercher une solution pour assurer un meilleur service. ",5
265268,09-OCT-11,08-OCT-11,Lance,,en,67.70.199.157,elisabeth1@bell.net,13553876,000000120422970,2,1,Have frontline staff knowledgable about transferring calls.  I was disconnected TWICE.,2
265269,09-OCT-11,07-OCT-11,Hatem,,fr,65.94.172.40,michelbourgoin@sympatico.ca,13547046,000000120400990,3,2,Engager du personnel compétant,2
265270,09-OCT-11,08-OCT-11,Mark,,en,67.70.199.157,elisabeth1@bell.net,13553878,000000120432004,1,1,"I called to find out the expiry date for my telephone coverage and was told that I don't have a phone service with Bell, even though I was holding my Bell phone statement in my hand and adviced the rep of that fact.

I'll be changing service companies when my ""non-existant"" contract ends.",1
265271,09-OCT-11,07-OCT-11,Margaret,,en,184.145.121.54,johncc1@bell.net,13544842,000000120406090,5,5,,4
265272,11-OCT-11,10-OCT-11,Madhu,,en,70.54.76.95,pam1988@sympatico.ca,13570780,000000120454148,4,3,"Customer service and tech support from Madoo was very good. The issue is noise on the phone line that interferes with Internet service. This has been determined over the past few years to be a physical problem on the street, outside the house, and has been fixed before. So I'm not certain it will be corrected permanently as a result of this call. I don't recommend any company to friends and family, hence the reason for ""Not likely"" below.",2
265273,11-OCT-11,07-OCT-11,William,,en,174.95.97.9,alieijaz@sympatico.ca,13539708,000000120401074,1,1,"William did not hear me, did not give me chance to vent out as I was frustrated as I hv been calling since Feb 2011 to apply $10.00 cr on internet billing as I signed 1 yr contract, William was rude, asked him to connect with supervisor, he refused, even told him that I sent email to your excutive office, they told me to call and speak to supervisor. I am surprised how William is working in your loyality dept.",1
265274,11-OCT-11,06-OCT-11,Paul,,en,70.26.118.144,hweppler@sympatico.ca,13531454,000000120396794,4,3,"Not disconnected our wireless service all together.  We are without it over the long weekend.  At least we had some service beforehand, despite it being slow.",3
265275,11-OCT-11,10-OCT-11,Alfred,,en,76.68.99.233,sabriscoe@sympatico.ca,13571676,000000120448397,4,4,Have Technical support in Canada!!,3
265276,11-OCT-11,10-OCT-11,Simon,,en,216.82.243.83,ERLuehof@bell.net,13565028,000000120454817,4,4,I was actually pleasantly surprised that I received a call back from the technician to confirm that the problem was resolved.,5
265277,11-OCT-11,10-OCT-11,Jean-Philippe,,en,64.231.86.218,cummingsjl@sympatico.ca,13566622,000000120453681,5,5,,5
265278,06-OCT-11,05-OCT-11,Med Wassim,,fr,69.157.173.40,nicolas.viscogliosi@bell.net,13522382,000000120356352,4,4,,4
265279,08-OCT-11,07-OCT-11,Farhana,,en,65.95.21.239,f.j.geng@sympatico.ca,13542836,000000120407863,4,4,,4
265280,08-OCT-11,07-OCT-11,William,,en,70.31.46.222,botsju@sympatico.ca,13540646,000000120410360,1,1,You reps need to speak English that I can understand.,2
264258,04-OCT-11,02-OCT-11,Wynbert,,en,70.26.35.163,ian.guthrie@sympatico.ca,13479372,000000120290481,4,4,"I am not sure how this would work - I am not very knowlegeable about computer problems, to say the least! My screen showed that the link with the server had failed because of a failed connection. I assumed the failed connection was in my house and spent two days prodding all the plugs, wires and connectors, with no success. On Sunday my daughter, who is very knowledgeable, came to visit and checked everything, and phoned Bell. There was a lengthy conversation and it appeared that the problem was outside the house in the junction box along the street. We were told that the problem would be fixed on Monday, yesterday, but this did not happen. I phoned again and was told it would be fixed today, Tuesday, which did happen, and the technician who came was a very helpful person, great to meet him, a credit to the company. I am now back in contact after five days, phew!
I guess what would have helped me is if I had known from the outset that the problem was outside the house I would not have spent two days blaming myself and my somewhat elderly ( 5 years old ) equipment.
I am a Bell shareholder and always recommend Bell!",5
264259,04-OCT-11,03-OCT-11,Ridha,,fr,76.69.99.107,andrele.blanc@sympatico.ca,13485230,000000120307316,5,5,,5
264260,04-OCT-11,02-OCT-11,Dan,,en,70.54.141.170,seyglor@sympatico.ca,13483156,000000120291583,1,1,Your agents need to be trained to LISTEN to the customer and refer to superiors when necessary,1
264261,04-OCT-11,30-SEP-11,Mohamed Amine,,fr,206.167.239.2,bryna.shatenstein@sympatico.ca,13454596,000000120249935,,1,"Le conseiller était poli et accueillant. Il était au courant du problème mais n'était pas en mesure de le régler puisque, selon lui, il s'agit d'un problème que Bell est en train de régler suite à un changement de serveur visant à améliorer le service, mais qui l'a empiré à mon avis!

C'est un problème qui s'est présenté en juin 2011 et qui persiste depuis ce temps. Les conseillers auxquels j'ai parlé m'ont dit que plusieurs personnes avaient porté plainte mais pour le moment il n'y a rien à faire.

Je suis très incommodée par le fait que les courriels POP sortants que j'envoie à partir de la maison m'identifient par une adresse électronique de sympatico.ca, tandis que je n'utilise que mon adresse institutionnelle. 

Cette situation m'affecte beaucoup parce que je dois maintenant me servir de 2 systèmes à la maison (un pour recevoir et l'autre pour envoyer) afin d'éviter que mes correspondants reçoivent mes courriels avec une adresse sympatico. 

j'aimerais savoir quand le problème sera réglé!",2
264262,04-OCT-11,03-OCT-11,Rey,,en,65.92.112.180,jmercier026@sympatico.ca,13490838,000000120308361,5,5,"Rey was very courteous and efficient.I am
totally satisfied with the result of my call to Bell.He is an asset to your company.",5
264263,04-OCT-11,03-OCT-11,Diaraye,,en,174.91.11.156,b.frodsham@sympatico.ca,13485570,000000120300557,4,4,,4
264264,04-OCT-11,02-OCT-11,Philo,,en,184.145.122.16,m.racz@sympatico.ca,13480870,000000120286662,1,1,"It would help if the customer reps offered answers versus offering scripted answers. I called again since my internet was still not working though I was told it was. I was passed on to someone else and I explained that I had called earlier and was told my internet was working but it still wasn't and what was the problem. Again no answers, something about, central office and now there was a tech looking into my problem. Again, my questions were not answered, I only got evasive replies that did not directly answer my questions. I realize the customer reps are just doing their jobs, but if they don't know what the problem is, I'd rather be told that. Again, as promised, I did get a call from the second gentleman Mark I think I was passed on to in the morning. He told me a tech would be sent to my home to check my line, though that seemed to make no sense since I had earlier been told there was a potential problem with wiring at central office, and he had apparently checked my line earlier in teh day. I don't think the problem lies so much with the people answering the phones, as it does with what Bell as a company tells them to say, or in this case not say. And my bill keeps going up. ",1
264265,04-OCT-11,03-OCT-11,Kanchumarthi,,en,70.29.66.243,hettyphil@sympatico.ca,13489722,000000120314786,4,3,The lady I spoke with said she'd call me back at 8:30 but she didn't. I would have then told her my system was way too slow & the problem hadn't been totally resolved at that time.,5
264266,04-OCT-11,03-OCT-11,Andrew,,en,70.51.24.220,sab2z@sympatico.ca,13496008,000000120306629,4,4,,4
264267,04-OCT-11,03-OCT-11,Mike,,en,209.226.175.46,rdupson@bell.net,13495240,000000120307490,5,5,,4
264268,04-OCT-11,30-SEP-11,Koussay,,en,184.145.208.238,angien@bell.net,13453650,000000120240318,3,1,Issue not resolved,1
264269,04-OCT-11,03-OCT-11,Leslie,,en,70.54.10.176,jvallieres@bell.net,13491222,000000120294646,3,4,not letting people waiton hold 20 to 30 minutes ,4
264270,04-OCT-11,02-OCT-11,Philip,,en,67.70.94.206,joseph_galea@sympatico.ca,13480018,000000120281370,5,5,The new adapter arrived and the problem is fixed.,5
264271,04-OCT-11,12-SEP-11,Jose,,en,74.12.6.136,cmiszuk@sympatico.ca,13220706,000000119812996,5,4,,3
264272,03-OCT-11,30-SEP-11,Kathleen Emily,,en,174.91.8.40,carol.mcgregor@sympatico.ca,13454804,000000120245363,,,I spoke to a gentleman.  Not a woman. He put me on hold and called someone else.  I called about overbilling of my internet service.  The rep I spoke to was great.,
264273,03-OCT-11,02-OCT-11,Rajesh,,en,76.75.181.82,fedmonds@sympatico.ca,13478650,000000120280802,5,5,,5
264274,03-OCT-11,02-OCT-11,Nagender,,en,184.144.30.62,gdryden@bell.net,13478872,000000120289662,1,1,Rude and the second guy today hung up.  The rude one was on Sunday.  I hope yoy tape these conversations.,1
264275,03-OCT-11,01-OCT-11,Carlos,,en,70.48.6.119,bvburrows1@sympatico.ca,13467966,000000120268589,5,5,maybe a little more customer interaction while performing the task.,5
264276,03-OCT-11,30-SEP-11,Silverious,,en,159.18.26.14,robertmilner@sympatico.ca,13463592,000000120256308,5,5,nothing,3
262792,06-OCT-11,04-OCT-11,Asir raja,,en,184.148.134.97,ronald.ralph@sympatico.ca,13509918,000000120321771,3,3,I HAVE BEEN ON THE TELEPHONE CORRECTLY AND RESOLVING  INTERNET ISSUES AT LEAST ONCE A WEEK FOR THE PAST MONTH AND IT IS VERY TROUBLING THAT THE INTERNET CONNECTION ON MY COMPUTERS DO NOT WORK,3
262793,06-OCT-11,05-OCT-11,Celina,,en,174.89.37.132,Stephen.Dilworth@bell.net,13512894,000000120358773,5,5,Nothing. The issue was solved to my satisfaction in a timely matter.,5
262794,06-OCT-11,05-OCT-11,Rosa Maria,,en,174.92.75.229,carmshep@bell.net,13514724,000000120371170,1,1,"LISTEN to ME
",1
262795,06-OCT-11,05-OCT-11,Ramzi,,fr,174.95.250.121,clment.dumais@sympatico.ca,13515212,000000120357541,4,4,Je vais voir le mois prochain si ma demande a été totalement résolue. Je l'espère fortement et le conseiller me semblait très convaincu et convaincant également. Bonne fin de journée. ,4
262796,06-OCT-11,05-OCT-11,Yosra,,fr,70.29.199.36,jacquesst-marie@sympatico.ca,13518350,000000120350236,2,,"J,ai simplement appeler pour recevoir mon compte en ligne de sept.que je n'ai toujours pas reçu, pas pour des promtions, normalement je le reçoit vers le 1er du mois.",
262797,06-OCT-11,05-OCT-11,Jack,,en,67.68.15.3,grantkd@sympatico.ca,13517518,000000120348224,5,5,"it was very difficult to hear the rep, I had to keep asking him to repeat, it sounded like he was very far away, but he was very nice and I was very happy my problem was fixed quickly ",5
262798,06-OCT-11,05-OCT-11,Christianne,,en,69.157.151.176,mauriziom@sympatico.ca,13521246,000000120357200,5,5,,5
262799,06-OCT-11,06-OCT-11,Haykel,,fr,174.88.245.124,jgpaquin@bell.net,13518757,000000120372906,1,1,La person..qui ma parle a un ac non conprenable,1
262800,06-OCT-11,04-OCT-11,Jorge Alberto,,en,70.50.175.202,shaunnadee@sympatico.ca,13510538,000000120331143,2,2,figure out the problem instead of handing it off to someone else.  Felt that my problem wasn't worthy of his time.,3
262801,06-OCT-11,05-OCT-11,Marouen,,fr,206.41.87.105,g.patogiannis@sympatico.ca,13517018,000000120372173,3,1,fORMER VOS CONSEILLERS UN EPU PLUS ET LEUR EXPLIQUER DE RAPPELER LE CLIENT SI LA LIGNE SE RACCROCHE.,3
262802,06-OCT-11,05-OCT-11,Rodrigues,,en,76.67.18.66,corneliusmc@sympatico.ca,13515304,000000120363345,5,5,?,5
262803,06-OCT-11,05-OCT-11,Mohamed,,fr,206.41.87.105,g.patogiannis@sympatico.ca,13517020,000000120372413,5,5,,5
262804,06-OCT-11,04-OCT-11,Oussama,,fr,206.167.45.113,omarh@bell.net,13508532,000000120336853,5,1,,1
262805,06-OCT-11,04-OCT-11,Ronald,,en,70.50.175.202,shaunnadee@sympatico.ca,13510540,000000120343336,3,1,I felt like I was just being dismissed.  You are the ones blocking my email so you should be on the able to resolve it!!!!!!!! This is the second time this has happened maybe a suggestion on how this won't happening in the future would be nice.,2
262806,06-OCT-11,05-OCT-11,Sinu,,en,174.93.213.185,donigancumming@sympatico.ca,13516078,000000120362923,5,5,nothing more,5
262807,06-OCT-11,05-OCT-11,Sabha,,en,174.91.157.6,larry.gaudet@sympatico.ca,13520006,000000120354143,5,5,,5
262808,06-OCT-11,04-OCT-11,Karingula,,en,65.95.25.126,laucly@sympatico.ca,13505974,000000120331046,4,4,,5
262809,06-OCT-11,01-OCT-11,Kevin,,en,64.228.35.18,bruce.lamb@sympatico.ca,13467928,000000120263689,5,4,,5
262810,06-OCT-11,05-OCT-11,Lisa,,en,64.228.35.18,bruce.lamb@sympatico.ca,13514526,000000120353438,5,4,,5
262811,06-OCT-11,05-OCT-11,Lisa,,en,64.228.35.18,bruce.lamb@sympatico.ca,13514528,000000120353342,5,4,,5
262812,06-OCT-11,05-OCT-11,Harjeeth,,en,65.95.26.233,jrobertson10@sympatico.ca,13519232,000000120349998,4,4,n/a,4
262813,06-OCT-11,05-OCT-11,Milo,,en,70.29.123.100,meljones@bell.net,13521421,000000120353339,3,3,"It wasn't Milo's fault. The original hook up tech was the problem.  Pieces of hook-up equipment left laying on my desk and not properly installed. Milo suggested I go and buy a new splitter and see if that would resolve my problem.  It did,  but I should not have had to run into town and buy a new piece of installation cord.  The original technician should have admitted he had a malfunctioning splitter and provided a new one.  I thought I had dial-up again (I have had dial-up in the countryside)  When my phone rang, the internet did not work.  I was on the verge of going back to Rogers.  I'll give it a couple of days to see if this new splitter continues to work.  ",3
262814,06-OCT-11,04-OCT-11,Gabriela,,en,70.27.25.106,ttrower@sympatico.ca,13511852,000000120330042,1,3,"Promised support was a tech coming out between 8am-12pm Wed, Oct. 5 to check out external and internal lines, and Bell Modem function(identified on the 4th as possible causes for long-standing Internet problems).  Received support was my dog barking at 8am, and me finding a boxed modem outside our door.  Tech was stated as going to call before coming. I followed all the instructions in the abandoned package, and was unsuccessful at re-establishing wireless Network conductivity, and the provided instructions were useless.  After spending more than 2 hours on the 5th, and about an hour on the 4th, I was able to come to a successful conclusion after the phone support person took remote control of my system and resolved the problem.  It was far too much of my valuable time to invest in Internet service that has been sketchy at best, and that I have spent literally thousands of dollars on since first signing up in 1998.  If it were not for the fact that my daughter is a Bell employee, I would be looking for alternate service.  Tim Trower",1
262815,06-OCT-11,05-OCT-11,Christine,,en,64.231.224.249,hodgsonfamily4@sympatico.ca,13517986,000000120350096,1,1,admit that you are not providing the level of service that the customer is paying for......i have been an extremely long term customer and will now be switching all my services......your offerings are inferior...i cannot get hd as there is no line of site  and my internet maxes out at 1.9 because of the location of my house,1
262816,06-OCT-11,05-OCT-11,Sarra,,fr,69.159.92.67,mamiegertrude@sympatico.ca,13520794,000000120349816,3,3,Ne pas parler en Tunésie peut-être?,4
262817,06-OCT-11,22-SEP-11,Ramy,,fr,174.88.56.169,julienne_1@sympatico.ca,13358538,000000120077343,5,5,"Je profite de cette occasion pour porter à votre attention l'excellent service que j'ai reçu de la part de votre installateur, M. Édouard Nesmin.  Un service hors-pair, professionnel et des plus compétents.  Je suis tout à fait satisfaite.  Merci Bell! Je n'hésiterai pas à recommander vos services.",5
262818,06-OCT-11,05-OCT-11,Gloria,,en,174.94.98.182,vince.sardella@sympatico.ca,13525764,000000120347998,5,4,,5
262819,06-OCT-11,05-OCT-11,Kanni,,en,74.15.56.208,arculusp@sympatico.ca,13513714,000000120368692,4,4,"My first contact was with Kanni, somehwhere in India.  She was extremely difficult to understand
My second contact, Richard, in the Phillipines, was excellent.",5
262820,06-OCT-11,05-OCT-11,Casey,,fr,184.145.250.152,mauriceflageole@sympatico.ca,13521242,000000120350839,5,5,"TOUT A ÉTÉ PARFAIT

MERCI A CASEY",5
263282,05-OCT-11,04-OCT-11,Pradeep,,en,174.95.252.247,trebles@sympatico.ca,13511784,000000120333311,3,3,After a long discussion and then handed to a supervisor who finally agreed with me that if I could not log on then they could not resolve my problem agreed to send me a new modem. ,3
263283,05-OCT-11,03-OCT-11,Budala,,en,99.248.201.65,j.garrity@sympatico.ca,13490096,000000120317201,5,4,we are happy with allservices you provide.,5
263284,05-OCT-11,04-OCT-11,Walid,,fr,67.68.224.81,stellalac@sympatico.ca,13510964,000000120338462,1,1,"J'ai appellé Bell ce matin le 5 octobre
et j'ai résolue mon probleme avec une
autre personne 'a l'accent francais au
féminin,",5
263285,05-OCT-11,29-SEP-11,Imran,,en,70.54.89.172,jean.farrell@sympatico.ca,13445122,000000120229584,1,1,fix my problem,2
263286,05-OCT-11,04-OCT-11,Suresh kumar,,en,69.157.51.82,barbguyaustin@sympatico.ca,13499748,000000120328030,5,5,Hire employees who do not have a strong accent,5
263287,05-OCT-11,04-OCT-11,Karim,,fr,70.30.150.60,pierremay@sympatico.ca,13509072,000000120346106,4,4,,5
263288,05-OCT-11,03-OCT-11,David,,en,174.88.1.65,tmanderson@sympatico.ca,13497564,000000120319745,1,1,too much for me to put into this little box!,1
263289,05-OCT-11,04-OCT-11,Sujay,,en,99.245.32.10,hortiguela@sympatico.ca,13503802,000000120341100,3,,Resolve the problem while on the phone.  Need to wait for call back.,4
263290,05-OCT-11,04-OCT-11,Jean-Philippe,,fr,70.53.140.209,denise.latour@sympatico.ca,13501706,000000120326103,5,5,La courtoisie du service a été excellente Louis-Phillipe est tres connaissant félicitaitons ,5
263291,05-OCT-11,04-OCT-11,Khan,,en,69.156.146.242,mary.sever@sympatico.ca,13507190,000000120342162,4,5,very happy,5
263292,05-OCT-11,04-OCT-11,Jeannette,,en,70.30.17.161,k.fee@sympatico.ca,13505342,000000120344775,5,5,Jeanette was my second call...the first guy disconnected me and left me without a solution after being on the phone for 40 minutes...Would have be nice to have it all done the first time. Jeanette was awesome and had me fixed up in a few minutes. ,3
263293,05-OCT-11,04-OCT-11,Armando,,en,74.12.146.188,keith.walsh@sympatico.ca,13505522,000000120334169,5,5,The repesentative tried several options to solve the problem.,5
263294,05-OCT-11,04-OCT-11,Janice,,en,65.92.40.65,timd@sympatico.ca,13511584,000000120335026,2,3,"Not kept me on hold for so long! Been more polite!!
",2
263295,06-OCT-11,05-OCT-11,Edwin,,en,174.92.73.90,ftbw@sympatico.ca,13516968,000000120360950,5,5,Nothing. The fellow whom I spoke with was very supportive and helpful.This man is an asset to your company I hope you relay this message to him. Thanks again Judy VanDerZeeuw.,5
263296,06-OCT-11,05-OCT-11,Aaron,,en,69.159.3.227,lacassej@bell.net,13519930,000000120364736,4,3,Be advised of the internet cap at time of purchase,3
263297,06-OCT-11,05-OCT-11,Lukasz,,en,74.14.37.26,theresebernier@sympatico.ca,13525342,000000120358119,5,4,,5
263298,06-OCT-11,05-OCT-11,Ali,,en,76.71.57.165,nctaylor2@sympatico.ca,13522274,000000120353511,2,1,"I had an inquiry about repair support that you offer.
I received an e-mail about it but deleted it by mistake.
Ali, did not understand what I wanted and I just gave up trying to make myself understood.
He did help by telling me that I should get more ram for my laptop as it's over 4 years old.",5
263299,06-OCT-11,05-OCT-11,Romy,,fr,76.65.78.204,pierresareault@sympatico.ca,13523058,000000120357666,1,1,me donner satisfaction,1
263300,06-OCT-11,05-OCT-11,Jamila,,fr,67.71.78.94,daniellejourdan@bell.net,13515518,000000120364194,5,5,Rien de plus pour cette fois,4
263301,06-OCT-11,05-OCT-11,Carmen,,en,64.231.87.89,grotesbythelake@sympatico.ca,13517586,000000120355160,5,5,There is nothing the young lady could have done better.Her patience dealing with a semi cumputerliterate man of 84 was amazing.,5
263302,06-OCT-11,09-SEP-11,Justin,,en,70.27.122.7,nallataifeh@sympatico.ca,13197310,000000119763043,3,4,NA,4
263303,06-OCT-11,05-OCT-11,Sabha,,en,76.64.93.73,shirleyanncook@sympatico.ca,13524562,000000120362100,4,5,Had a hard time understanding at times.,4
263304,06-OCT-11,05-OCT-11,Meriem,,fr,70.48.226.39,moncle@sympatico.ca,13521846,000000120347903,5,5,tout était parfait le service impécable  merci,5
263305,06-OCT-11,05-OCT-11,Genevieve-Marie,,fr,76.68.172.129,redanic@sympatico.ca,13523517,000000120371353,5,5,,5
263306,06-OCT-11,05-OCT-11,Mark,,fr,69.158.170.33,guyjosee77@sympatico.ca,13517654,000000120362593,4,4,"Nous avons fait un appel hier, car la journée d'avant nous avions reçu un appel d'un gars chez Bell.  Il disait appeller pour renouveller notre contrat téléphonique pour un an....afin de garder notre rabais de 5$ par mois car nous étions de bons clients depuis longtemps....   le lendemain, hier, nous avons recu une boite pour l'internet...on ne comprenait pas pourquoi donc la raison de notre appel.  A vos dossier, nous avons supposément renouveller l'internet.  Ce serait bien que les gens qui appellent de Bell vos client donne la bonne information a vos clients afin qu'il sache a quoi il s'engage.  Dans notre cas, rien n'a été mentionné pour l'internet, c'était censé d'etre notre compte téléphonique.  J'espère que vous vérifierai vos dossiers et l'information, et je m,attend a ce que nous gardions notre rabais pour notre ligne téléphonique.

J'aimerais qu'un agent de votre bureau me contacte afin de discuter de nos 3 services avec vous.   Je m'attends a ce qu'on soit averti en cas de changements, et surtout, que nos comptes gardent les memes rabais comme l'année passée, et qu'on ne soit pas encore obliger de perdre beaucoup de temps afin de renouveller a des prix moindres sans appeller le bureau des relations ou quelques choses du genre.

J'espère que ceci est clair et que vous nous appellerai bientot.",3
263307,06-OCT-11,05-OCT-11,Kamel,,fr,70.29.253.76,pierre799@sympatico.ca,13523034,000000120361234,2,1,"JE N'AI JAMAIS DEMANDER UNE FACTURE ÉLECTRONIQUE. C'EST VOUS (&?%(()&%?$%) QUI NE M'AVEZ PAS CONSULTÉ AVANT.  VOUS ÊTES BIEN MIEUX DE NE PAS ME FACTURER DES FRAIS POUR ÇA, CAR.........",
263308,04-OCT-11,01-OCT-11,Isaac,,fr,174.88.245.40,sylvain.garneau@sympatico.ca,13475342,000000120276649,5,5,rien...changement de modem impeccable,5
263309,04-OCT-11,02-OCT-11,Jhon,,en,184.147.168.158,williamcane@sympatico.ca,13484100,000000120290169,5,5,Nothing,5
263310,04-OCT-11,03-OCT-11,Mohamed Amine,,fr,65.94.124.185,abrodeur9@sympatico.ca,13484801,000000120295562,4,4,"Je suis très satisfait de cet appel.
Je ne peux dire le même commentaire pour le service à la clientèle pour   la television.Le temps d'attente est très long et les renseignements varient selon le conseiller, de telle sorte qu'il est impossible d'avoir l'heure juste sur les forfaits pour la télé.",2
263767,03-OCT-11,02-OCT-11,Claudia,,en,184.146.132.187,benjaminlima@sympatico.ca,13477080,000000120281613,4,4,,3
263768,03-OCT-11,02-OCT-11,Grace,,en,64.231.140.20,losereit@sympatico.ca,13480732,000000120282823,5,5,perhaps a shorter wait time.,4
263769,03-OCT-11,02-OCT-11,Drew,,fr,67.68.213.108,jcaron010@sympatico.ca,13479627,000000120285171,4,3,changer mon windows mail box qui est en anglais et le  traduire en français,4
263770,03-OCT-11,02-OCT-11,Ramesh,,en,174.89.198.48,nicker99@sympatico.ca,13481892,000000120288704,1,1,It would be nice to talk to someone you could understand.,1
263771,03-OCT-11,02-OCT-11,Mudilyar,,en,70.31.115.254,dmthompson@bell.net,13478218,000000120284441,5,5,"At times, I couldn't understand your tech.",5
263772,03-OCT-11,02-OCT-11,Jenett Mae,,en,216.121.176.235,echoandpins@sympatico.ca,13478384,000000120283611,1,1,Have people who can speak understandable ENGLISH,1
263773,03-OCT-11,02-OCT-11,Shoab,,en,70.54.80.14,joycemorris000@sympatico.ca,13480034,000000120282550,4,3,conflicting opinions about what the problem was between the office and the lineman who came to check the line. Lineman still not sure what the problem was but got me onto the internet again.,5
263774,03-OCT-11,02-OCT-11,Yathreb,,fr,70.52.107.173,jpjco@sympatico.ca,13480048,000000120284582,4,4,"Il y a que le temps d`attente qu il y avait pour elle face le changement ,l`ordi a geler,sa accrocher .pour le reste ca tres bien été ..",5
263775,03-OCT-11,30-SEP-11,Noureddine,,fr,174.88.244.197,chantal_dubeau@sympatico.ca,13454966,000000120260911,4,4,,5
263776,03-OCT-11,02-OCT-11,Estephania,,en,50.101.235.159,betwb@bell.net,13477118,000000120282981,5,5,Nothing - Estephania was extremely helpful and informative,5
263777,03-OCT-11,02-OCT-11,Ricardo,,en,70.51.108.149,shiraz1944@sympatico.ca,13483228,000000120280005,5,5,,5
263778,03-OCT-11,02-OCT-11,Karingula,,en,65.95.127.238,donnabobet@sympatico.ca,13478262,000000120281813,5,3,,4
263779,03-OCT-11,02-OCT-11,Mario,,en,216.240.7.67,derek006@sympatico.ca,13478092,000000120281052,5,5,nothing,5
263780,03-OCT-11,26-SEP-11,V.v.,,en,65.95.215.4,rswright_2@sympatico.ca,13407990,000000120152761,5,5,,5
263781,03-OCT-11,02-OCT-11,Juan,,en,70.29.83.22,nanhardowar@sympatico.ca,13481780,000000120290396,5,5,NOTHING,4
263782,03-OCT-11,02-OCT-11,Tiwari,,en,70.29.112.17,angusvduggan@sympatico.ca,13476780,000000120286357,5,4,,5
263783,03-OCT-11,29-SEP-11,Hssen,,fr,64.18.73.66,jesseydeblock@sympatico.ca,13445250,000000120226333,1,1,Dire les vrai choses !!!!,1
263784,03-OCT-11,02-OCT-11,Andy,,en,204.187.34.100,eleanor.cretes@sympatico.ca,13478440,000000120284277,4,4,"Nothing, while I was on hold they would come back and apologize for having me on hold and keep informed of what was going on.  Very Satisfied.",5
263785,03-OCT-11,02-OCT-11,Dilli,,en,204.153.60.5,soniabrown6@sympatico.ca,13483350,000000120288310,5,5,"Actually i thought my technical support was awesome, wouldn't have changed a thing. It is great that you can take control of our computer and resolve the issue a lot, it is a lot more efficient.
Thank you!
",5
263786,03-OCT-11,30-SEP-11,Latregan,,fr,74.15.114.220,sergestg@sympatico.ca,13464292,000000120247003,5,5,,5
263787,03-OCT-11,01-OCT-11,Saifeddine,,fr,174.92.176.249,l_ven@bell.net,13471632,000000120264573,4,4,,4
263788,03-OCT-11,01-OCT-11,Kumar,,en,174.91.111.182,rkoke@sympatico.ca,13474310,000000120278829,5,5,,4
263789,03-OCT-11,02-OCT-11,Naveed,,en,50.101.91.65,leslie_jack@bell.net,13480580,000000120289350,2,2,"I have some difficulty understanding strong accents, so I had to ask your agent to repeat himself a lot. My failing, I know, not his, but someone who spoke clearer English would have helped me.

My issue was that my router would not work when I moved it to a different phone outlet. It used to work there, but when my internet service was ""enhanced"" recently, the technician rewired the old outlet to make it work better, with the result that the next outlet in line no longer works with the router. It still works with a telephone, so I never noticed the change until I tried to move my computer back.
Beng told by your agent that my outlet did not work with my computer (which was why I called) was not a great help. Being told that it would cost $50.00 to install a new outlet (in other words, to put it back to its pre-upgrade status) did not help much either.

So I moved my computer back to where the outlet actually works, and now have to decide whether to spend the $$ to have another Bell tech come in to install (fix) my outlet.
",3
263790,03-OCT-11,02-OCT-11,Mohamed Amine,,fr,67.68.223.84,jadrine@sympatico.ca,13479522,000000120284913,5,5,,5
263791,03-OCT-11,02-OCT-11,Lamya,,fr,206.172.0.204,aarrage@sympatico.ca,13476478,000000120282982,5,5,"Diminuer l'attente au téléphone pour avoir un représentant.
La représente était très courtoise et savait comment régler le problème. merci",5
263792,03-OCT-11,25-SEP-11,Richard,,fr,74.14.208.127,ricauclair@sympatico.ca,13393624,000000120131305,4,4,"Meilleur communication entre les services ou plus de détails dans le dossier client.
Merci",4
263793,03-OCT-11,03-OCT-11,,,en,70.31.112.4,,,,5,5,,5
263794,03-OCT-11,01-OCT-11,Niyaz,,en,65.93.177.122,earlenewest@sympatico.ca,13469273,000000120267907,5,5,,4
263795,03-OCT-11,30-SEP-11,Gabriel,,en,70.49.176.30,merv.broley@sympatico.ca,13461380,000000120250314,2,,iT TOOK ME 2 TRIES TO GET YOU TO SEND OUT 4 NEW FILTERS TO HOPEFULLY CORECT MY PROBLEM.When the were sent out even though I stated my address twice to you rep.the Filters were sent to an address that I have not been at for 4 years and I had to drive to the Purolator depot to pick them up.,2
263796,04-OCT-11,03-OCT-11,Sujay,,en,122.169.148.171,wlummis@sympatico.ca,13498102,000000120307390,5,5,Sujay was excellent. I recommend agents like Sujay to bell. keep up the good work.,5
263797,04-OCT-11,03-OCT-11,Ericka,,en,70.26.242.79,roaudet@sympatico.ca,13495540,000000120305612,4,4,"My problem of a poor keyboard response was because I had a us bus wire plugged in which I used to connect my Blackberry, but there was nothing at the other end.",4
263798,04-OCT-11,03-OCT-11,Alejandro,,en,70.26.255.88,lms.kott@sympatico.ca,13492248,000000120320847,5,5,He must speak in shorter sentences that are more simple to understand ,5
263799,04-OCT-11,03-OCT-11,Karen,,en,70.49.22.138,blueknights@sympatico.ca,13485998,000000120306353,1,1,"Only use English speaking technicians to solve problems. I wasted at least 3/4 of an hour trying to understand someone who had such a heavy accent that I could not comprehend what was being said. Three times I asked for an English speking tech. and he kept right on. I finally hung up. When I called back, I did not use the telephone selection, I just pushed ""O"". I actually got a technician I could understand. I will be filling out this survey based on my first, frustrating experience. It won't do any good as I have tried before and we still have to cope with those who cannot speak English fluently. I will get  rid of some of the stress associated with that first call.",1
263800,04-OCT-11,03-OCT-11,Ghassen,,fr,69.156.84.141,lepaja@sympatico.ca,13491998,000000120298860,5,4,,5
263801,04-OCT-11,03-OCT-11,Jeremy,,en,69.159.70.150,patwain@sympatico.ca,13494526,000000120298527,5,5,n/a,5
264277,04-OCT-11,03-OCT-11,Sukumar,,en,76.64.72.126,JTDManson@sympatico.ca,13484516,000000120305874,3,3,"Your company needs to get serious about providing real customer service. This problem started with a phone line failure an Sept 30th. I was unable to get a tech. to deal with it until Oct 2nd when he found that it had been a line failure coming into the subdivision he said he change the line connection and the phone was now working. Because of this failure my Internet stopped working, I called for help at your cuistomer service at 11:35 am Oct 3rd, was refered to the tech department and he said he had to check some items and would call me back by 12:30 pm. I waited until 2:15 pm with no call back and then called your office again and of course he had no idea why I had not been called back. He said the file says it is under review and said it should be corrected by 96 hrs. but should be corrected sooner than that. It was correect by 6:30 pm Oct. 3rd but it start the process all over like I was a new customer and I had to sign on again as I did when I first became a customer many years ago. It would not let me. I had to call your office again for help and finally got someone who understood his role was to provide service on behalf of your company and he provided help. He tried to enter my past password and it would not let him do it either and then he put in a new one for me. We then got it working again. After all these calls I finally got help and was left with the feeling I had someone who realy was trying to help me get phone and internet system working again and more importantly cared. As a retired peace officer and unit commander I would be ashamed if I felt our Police Service showed such little service to those who had called needing help. You company should feel the same. Clearly your managers are not managing the quality of service you are providing and deliberately put up blocks to keep them from having to get involved with the customer. If you do not beleive this is so just try to speak to a manager when you are not happy with the quality of service you are receiving.          ",3
264278,04-OCT-11,03-OCT-11,Temsu,,en,184.145.12.173,f_varela@sympatico.ca,13488546,000000120320064,5,5,Problem fixed in less than 5 mins.,5
264279,04-OCT-11,02-OCT-11,Jorge Alberto,,en,70.50.55.232,thomas677@sympatico.ca,13483710,000000120281382,5,5,Nothing,4
264280,04-OCT-11,03-OCT-11,Grace,,en,69.165.175.202,paul.quick@sympatico.ca,13494544,000000120296264,4,5,"I felt I should have been able to get the info required on line but was unable. However Grace did an excellent job of walking us thru our problem. She was well spoken,patient and understanding. Thanks again to Grace.",5
264281,04-OCT-11,03-OCT-11,Loyda,,en,70.30.62.182,gdillworth@sympatico.ca,13489040,000000120305648,2,3,faster repair service,2
264282,05-OCT-11,04-OCT-11,Patrice,,en,199.246.40.54,gtakacs@sympatico.ca,13503426,000000120333251,5,2,"I opened a ticket through the India helpdesk more than a week ago about my DSL line dropping once or more a day. When it drops it takes hours to come back, rendering my Internet ""service"" totally unreliable and unacceptable. Since often I work from home, I need a functioning Internet service. The Indian rep hesitated when I asked for a ticket number then eventually gave me one. I got the impression that he didn't open a ticket until I asked for a ticket number. Anyway, a week passed and I did not hear back about my ticket, so I called again. I talked to another Indian who said the ticket didn't even exist, then proceeded to open another ticket. More time passed, nothing happened, so I called again. I was absolutely stunned to learn that my ticket was closed (!) without anyone bothering to do a damn thing to correct the problems. Your shaved monkey in India are lazy and incompetent. They take calls but don't do anything to fix the problems. They blatantly lie to their customers and go into great length to avoid having to do any work. I refuse to talk to those morons anymore, if I ever call Bell I ask to be transferred to Canada and only willing to speak with someone here. We have an unemployment crisis here and lots of talented and ambitious young Canadians can't find work and start their careers because companies like Bell refuse to hire Canadians. Anyway, the Canadian person in the Test Center in Canada was a face saver for you people and at least initiated the process to do something about my problem. For that reason alone I provided good marks above, however my overall satisfaction with your miserable pile of garbage company is in the pits and digging. If my DSL problem won't be resolved to my satisfaction and/or your technician will try to extort any more money from me for my services, then I am off to Rogers and taking my home phone service with me. I will also feel free to badmouth your company and tell everyone I know what a miserable shower of incompetent bastards you really are, in person and online. FYI, I am still waiting for a problem resolution.",1
264283,05-OCT-11,04-OCT-11,Jose,,en,64.231.215.230,jma1@sympatico.ca,13504788,000000120326121,5,5,Nothing as the problem was solved and the help patient and efficient,4
264284,05-OCT-11,04-OCT-11,Med Jeber,,fr,66.110.175.236,louiseguay@sympatico.ca,13506468,000000120341745,3,3,"Lire mon dossier, c'est tout à fait une joke, hier le 4 octobre j'ai téléphoné à un de vos conseillers/ères, pour essayer de tout régler, une fois pour toute. Lorsque j'aurai ma prochaine facturation, si tout n'est pas correct, mon prochain appel sera pour tout canceller et nous en aller avec vidéotron. Depuis le mois d'avril que j'ai des problèmes.",2
264285,05-OCT-11,04-OCT-11,Jason,,en,76.70.112.251,lsawycky@sympatico.ca,13506516,000000120328097,5,5,"one snafoo (sp?) did occur.  My first call was somehow disconnected; I called again and spoke with Jason who stepped in quickly.  He resolved my issue very professionally and my email was up and running with no problems.  Thanks Jason.  Very helpful.",5
264286,05-OCT-11,04-OCT-11,Manoranjith,,en,70.53.0.35,lpcrawford@sympatico.ca,13506508,000000120345218,5,5,not a thing,5
264287,05-OCT-11,04-OCT-11,Manel,,fr,70.51.15.153,isabellegagn@sympatico.ca,13504050,000000120326300,5,5,,5
264288,05-OCT-11,04-OCT-11,Melvin,,en,69.157.21.209,d.nozick@sympatico.ca,13501384,000000120332504,5,5,,3
264289,03-OCT-11,30-SEP-11,Med Karim,,fr,67.70.145.226,jeanagauthier@sympatico.ca,13458618,000000120247520,5,5,,5
264290,04-OCT-11,29-SEP-11,Diana,,en,65.95.111.47,b__tackaberry@sympatico.ca,13440542,000000120223875,4,4,as a company as large as Bellwhy do customer have to call to remindof services offer/ promised(and in writing from Bell) and why do customers have to do all these calls to get the better prices when other compmanies are ready to call us with better offers. They don't forget about the little guy and pass on savings at all times...where are you on this level BELL ???,2
264291,04-OCT-11,03-OCT-11,Elijah,,en,70.30.81.32,jamie.sharon@sympatico.ca,13490266,000000120318934,4,5,It did take quite a while to push through all the levels of menu and then wait for a technician.,5
264292,04-OCT-11,01-OCT-11,Thitola,,en,76.69.66.184,eleele@sympatico.ca,13469368,000000120279229,5,5,none,4
262821,06-OCT-11,05-OCT-11,Jose,,en,69.156.50.75,jljennings@sympatico.ca,13518868,000000120356261,4,3,"Found it hard to understant the second person who checked my phone line.  There was also no dial tone on my phone after the issue on the internet was addressed,  until I reported it.",4
262822,06-OCT-11,04-OCT-11,Methil,,en,70.26.14.55,hayeschris@sympatico.ca,13503604,000000120336823,5,5,,5
262823,06-OCT-11,05-OCT-11,Jose,,en,184.147.229.66,dawn.john@sympatico.ca,13515640,000000120355877,5,5,,5
262824,06-OCT-11,05-OCT-11,Karen,,en,70.27.57.119,mikkim@bell.net,13521670,000000120354501,5,5,nothing,5
262825,06-OCT-11,03-OCT-11,Marc-andre,,en,64.231.155.36,yldancel28@bell.net,13498226,000000120296754,5,5,"The service was very satisfactory and your serviceman acted very efficient and very professional;he was very helpful and patient in answering all my questions; service and attitude perfect; by the way his name is Mike.",5
262826,06-OCT-11,05-OCT-11,Med Hedi,,fr,76.71.183.198,michellachapelle_8@sympatico.ca,13521578,000000120371832,4,5,"Amilliorer la qualité du song. J,avais de la dificulté a entendre le conseillé qui a fait un tres bon travail",4
262827,06-OCT-11,04-OCT-11,Bhavana,,en,70.26.72.102,h.s.celik@sympatico.ca,13503504,000000120346924,5,4,I would like to talk to a person. Not Machine.,5
262828,06-OCT-11,05-OCT-11,Liz,,en,174.88.20.158,ray.mulholland@sympatico.ca,13523442,000000120357526,3,2,,2
262829,06-OCT-11,05-OCT-11,Nejib,,fr,173.177.42.16,blavictoire@sympatico.ca,13514316,000000120361474,4,4,,4
262830,06-OCT-11,05-OCT-11,Manuel,,en,76.69.125.115,rodneyemorley@sympatico.ca,13523842,000000120355131,5,5,"Your agent got my new windows 7 and Outlook up & running very quickly thank you very much
",5
262831,06-OCT-11,29-SEP-11,Oussema,,fr,67.68.147.80,jeannedarcbelzil@sympatico.ca,13445160,000000120229646,5,4,j'ai été satisfait merci,5
262832,06-OCT-11,05-OCT-11,Karen,,en,174.88.240.12,samhahn-stellar@sympatico.ca,13524180,000000120356707,5,5,"The most important thing was that the telephone connection  was clear and loud as if I spoke to my friend in my city of Toronto.
I had  to talk your tech from India after Karen since suddenly my iPhone could not send email. Yes I could receive and was fixed. I wished your tech had an iPhone . Telephone connection was weak but she was also excellent as satisfactory .
Sam Hahn
",5
262833,06-OCT-11,05-OCT-11,Reuben,,en,76.70.48.36,france.tolhurst@sympatico.ca,13516848,000000120358949,4,4,Have the service answered by Canadians in Canada.. I pay for Bell Internet in Canadian dollars & expect that money to create jobs for Canadians.,4
262834,06-OCT-11,05-OCT-11,Melvin,,en,206.191.28.61,amajohns@bell.net,13513368,000000120351613,1,1,You could have not disconnected my internet access for 3 days.  You could have correctly set up my internet upgrade in the first place during any one of several calls made to Bell.  The CSR could have been more helpful and sincere.,1
262835,06-OCT-11,05-OCT-11,Mohammed,,en,184.148.136.35,gcameron000@sympatico.ca,13517164,000000120348676,4,4,I am paying for 7 mbps but only receive a max of 3.5 due to line being maxed at that speed. Increasing my line capacity would be appreciated. ,3
262836,06-OCT-11,04-OCT-11,Krishnan,,en,184.147.15.96,cj.shelton@sympatico.ca,13500964,000000120347134,5,5,,4
262837,06-OCT-11,05-OCT-11,Mohammed shafeeq,,en,70.48.237.155,katheve@sympatico.ca,13519510,000000120353058,5,4,"I have no complaints at the present time, all my contacts were polite & helpful. A technician arrived the day after my call - unheard of - Congrats.",5
262838,06-OCT-11,05-OCT-11,Arjuman,,en,174.88.240.12,samhahn-stellar@sympatico.ca,13524182,000000120372420,5,3,It was not her. It  appears the problem between window 7 and outlook 2010.  Telephone connection was weak and had to speak loud .,5
262839,06-OCT-11,05-OCT-11,Aria,,en,65.92.51.220,darvind@sympatico.ca,13515562,000000120359282,4,4,"Not so much wait time.
All the calls were because of ""glitches"" by Bell, so I would  appreciate fewer ""glitches"". Difficult to explain briefly.",3
262840,06-OCT-11,05-OCT-11,Tyler,,en,174.95.132.35,ewc303@bell.net,13516616,000000120362171,5,5,,5
262841,06-OCT-11,05-OCT-11,Sage-Fidele,,en,76.67.203.16,niaa@sympatico.ca,13522356,000000120370700,4,4,the waiting time was very ling to get connected to customer service representative. Waiting time could be shorter.,4
262842,06-OCT-11,03-OCT-11,Kaouther,,fr,76.65.167.214,germain.beda@bell.net,13489124,000000120303940,5,4,donner certains détails concernant certains frais ou crédits facturés,5
262843,03-OCT-11,02-OCT-11,David,,en,70.24.171.223,brastrad@sympatico.ca,13477274,000000120287986,5,5,"So far, every thing is good.

",5
262844,03-OCT-11,01-OCT-11,Ajay,,en,74.14.105.141,lacipapa@bell.net,13471656,000000120273791,5,5,non,4
262845,03-OCT-11,01-OCT-11,Sami,,en,74.198.164.224,muddyduck@sympatico.ca,13473050,000000120264425,5,5,,5
262846,04-OCT-11,03-OCT-11,Mohamed,,fr,184.145.179.220,jean.fortin10@bell.net,13490454,000000120302334,5,5,service prompt et adéquat,5
262847,05-OCT-11,04-OCT-11,Allan,,en,70.52.178.64,klabelle@sympatico.ca,13505696,000000120340716,1,1,"I need a tech rep who is
1. Knowledgeable about the problem at 
   hand and
2. One without a strong accent whom I
   can understand and understands what
   I'm saying.
",3
262848,05-OCT-11,04-OCT-11,Linda,,en,76.64.161.16,cathytheartist@sympatico.ca,13500630,000000120346311,4,4,Less wait time,4
262849,05-OCT-11,04-OCT-11,Benazir,,en,64.229.153.200,ralph.bond@sympatico.ca,13509356,000000120344406,4,3,The email problem was fixed - but whenever I use the browser it keps trying to make a dial-up connection.  This problem appeared to be fixed last night - but is now back?,4
262850,05-OCT-11,04-OCT-11,Marouen,,fr,65.94.127.190,ac.saad@bell.net,13498836,000000120345782,5,3,"On m'a mentionné qu'il y a un problème de synchronisation entre ma ligne téléphonique et l'internet. Le centre de vérification de la ligne téléphonique devrait me contacter le lendemain, ce qui ne jamais arrivé.
Toutefois, mon internet est revenu à la normale après 2 ou 3 heures plus tard.
Je ne sais pas si le problème est vraiment corrigé. Merci
",5
262851,05-OCT-11,04-OCT-11,Xenia,,en,174.95.69.214,ron.hayes@sympatico.ca,13509900,000000120346251,3,1,time waiting on line till service adviser was available,3
262852,05-OCT-11,04-OCT-11,Mark Jason,,en,184.145.79.238,fairfaxfive@bell.net,13502568,000000120341176,,,"We are not at all happy with our experiences with Bell Canada, which have nothing to do with our recent representative, but the continuous difficulties each time there is a change made to our services and the high costs with Bell.We have experienced nothing but problems with Bell since we bundled our services three years ago, and are extremely unhappy. We are currently searching for other providers.",1
262853,05-OCT-11,04-OCT-11,Nikki,,en,70.30.108.235,louelieff@sympatico.ca,13506450,000000120338294,5,4,na,5
262854,05-OCT-11,04-OCT-11,Seshadri,,en,70.51.117.198,g.annis@sympatico.ca,13502930,000000120321828,5,5,I was more than happy with the way I was treated. I'm always satisfied with bell service.,5
263311,04-OCT-11,01-OCT-11,Sabrine,,en,70.30.206.24,mmcaran@sympatico.ca,13472886,000000120264055,2,4,"I phoned and said I was French because I did not want to be rerouted to India and expected to speak to someone from Quebec. 
The connection was very poor with some static. The technician phoned me back, no improvement.  She changed phones.  After explaining my problem, I was left waiting on the phone for 23 minutes. I was not put on hold, she did not come back once to apologize for the delay, I heard every LOUD sound eminating from this office.  I got a headache.  I was quite angry at this service but did not say anything.  After this lengthy, noisy, delay, I was told that it was my power supply and they would send me one.  I asked where she was located.  She told me Tunisia.  I asked to be transferred to someone in Montreal.  She told me to phone back and MAYBE I might get someone from here. I DO NOT WANT TO TALK TO SOMEONE FROM A FOREIGN COUNTRY WHEN I CALL FOR ANY SERVICE FROM BELL!!!!! And, I know I am not alone.  I don't think the unemployment rate is that low in Quebec that someone here would not appreciate working for Bell.  I know you would have to pay them higher wages, but our services cost enough that as a customer, I feel I have the right to first rate service and not the crap I receive as a result of your outsourcing.  You once had a wonderful service.  I don't know why you decided to steep so low at the expense of your customers, but I find it disgusting and I am sure my Facebook list of friends from Canada will entirely agree with me.    ",1
263312,04-OCT-11,29-SEP-11,Paul,,en,63.250.104.90,mikesourial@sympatico.ca,13448062,000000120212014,5,5,Resolve the issue at 1st call,5
263313,04-OCT-11,19-SEP-11,Satish,,en,70.54.32.54,meanddugie@bell.net,13315650,000000119996350,4,4,,3
263314,04-OCT-11,02-OCT-11,Suresh,,en,184.145.122.16,m.racz@sympatico.ca,13480872,000000120280601,3,2,"I was on the phone for about a half hour, spoke with two different people and no one could tell me why my internet was not working, aside from saying that maybe it had something to do with wiring outside ""central office"" whatever that means. I did get a call back a few hours later--as promised-- that my internet now ""appeared stable"" but that was not the case. I was disappointed that the person I spoke to couldn't tell me what the problem had been. Even if he honestly didn't know, I'd much rather be told that, than have to listen to evasive replies. I had a connection for about five minutes or so, and then it was gone. Again, if the problem was not resolved, I would have appreciated being told that versus being kept in the dark. ",1
263315,04-OCT-11,03-OCT-11,Sabha,,en,74.14.125.251,tgdm@bell.net,13497412,000000120316524,4,5,THE REP WAS VERY DIFFICULT  TO UNDERSTAND SHE HAD A STRONG ACCENT.SHE WAS  TALKING TO CLOSE TO THE MICROPHONE .AND I CAN TELL SHE WAS PUTTING ME ON THE MUTE BUTTON TOO OFTEN .,3
263316,04-OCT-11,03-OCT-11,Emely,,en,75.146.66.129,marandrew@sympatico.ca,13492690,000000120294909,1,1,"The list is long - I've been without phone & internet service for 4 days (IN DOWNTOWN TORONTO!!!!) and the service dept keeps giving a predicted time for repair, which just changes as the service isn't fixed.
VERY FRUSTRATING SITUATION - I've been told there is no customer service dept with whom I can speak at Bell - that I must email my complaint.  This is not possible when my Bell internet service doesn't work!!!  Currently using wifi out of the house.",1
263317,04-OCT-11,03-OCT-11,Rebecca,,en,174.94.30.114,lorpaul@sympatico.ca,13492296,000000120297431,4,5,the wait time,4
263318,04-OCT-11,02-OCT-11,Imran,,en,174.89.17.114,philandolga@sympatico.ca,13482306,000000120286170,4,4,,4
263319,04-OCT-11,20-SEP-11,Brent,,en,69.157.155.4,domenico.novielli@sympatico.ca,13325708,000000120023086,3,3,"Though the exchange with the customer service representative was fine, I waited to fill this survey until I actually received the replacement part, so it's not solely based on the actions of the service representative over the telephone but as part of resolving my issue. Unfortunately the power plug I received was the incorrect type by which I had contacted BELL a second time and spoke to Sharon who took down the necessary information but after a week never received the replacement part.  So I spoke yesterday to  another rep who connected with me with a technical support person and they could not explain what happened to the part that was supposed to  have been taken care of and that the replacement part will be shipped.  I received another survey today based on yesterdays  support call but will wait ubtil I actually getthe part to respond.  So far I'm not impressed.  I wonder if my Modem was not operating for the two weeks I couldn't get the part what kind of problems there'd be trying to get a credit for the time  BELL caused me to not have access to the internet.",3
263320,04-OCT-11,26-SEP-11,Med Hedi,,fr,174.92.181.35,sebastienferland@bell.net,13408468,000000120152906,5,5,,5
263321,04-OCT-11,02-SEP-11,Kiely,,en,74.12.125.58,johnnyli104@bell.net,13099169,000000119619495,4,5,To answer the call more prombly.,4
263322,04-OCT-11,22-SEP-11,Kat,,en,69.159.10.188,lskogberg@sympatico.ca,13359740,000000120057863,2,3,"Two of the three people I spoke with were rude; the first one cut me off. A person named Alfonso was very helpful on Thursday evening. The female in the Internet department was very reluctant to help. I told her that I was not happy with the way she treated me.",3
263323,04-OCT-11,03-OCT-11,Chiraz,,fr,70.49.113.34,louiseetbobbourret@bell.net,13492338,000000120298450,5,5,"Rien de plus

Le tout a été résolu

Merci pour le service",5
263324,04-OCT-11,03-OCT-11,Marc,,en,70.27.70.95,jfalcone@bell.net,13490676,000000120320919,1,1,actually fixed the problem.,4
263325,04-OCT-11,01-OCT-11,Emna,,fr,76.67.143.184,amproven@sympatico.ca,13467098,000000120264902,4,4,le service des téléphonistes est toujours impeccable ou presque mais les produit offert par Bell sont loin d'être à la hauteur de la compétition.,2
263326,04-OCT-11,03-OCT-11,Harathi,,en,74.15.38.252,robrowlandson9@sympatico.ca,13495644,000000120316574,3,4,"could of had someone that could speak english more clearly.  The guy I spoke to was very helpful but the girl I had before him, I couldn't understand her at all.",3
263327,04-OCT-11,03-OCT-11,Wissem,,fr,70.30.203.153,antonine2010@bell.net,13485390,000000120307267,2,2,demander au technicien en question d'avoir une attitude moins cavaliere avec les clients,4
263328,03-OCT-11,28-SEP-11,Karla,,en,70.29.109.51,donhamilton42@sympatico.ca,13428710,000000120187858,4,5,,5
263329,03-OCT-11,28-SEP-11,Kevan,,fr,216.209.117.62,fermeberloubljm@sympatico.ca,13429354,000000120197804,5,4,rien de plus.,5
263330,03-OCT-11,30-SEP-11,Marco,,fr,67.70.145.226,jeanagauthier@sympatico.ca,13458616,000000120251244,5,5,Je ne pouvais pas trouver meilleur technicien pour régler mon problème qui a été résolu d'une manière très professionelle.  Merci à Marco pour sa gentillesse,5
263331,03-OCT-11,20-SEP-11,Kira,,en,69.159.84.116,bly.lor@sympatico.ca,13323527,000000120017058,4,3,,4
263802,04-OCT-11,03-OCT-11,Cyra,,en,70.51.205.19,gtimbers@sympatico.ca,13489434,000000120303279,5,5,,5
263803,04-OCT-11,03-OCT-11,Srinivasan,,en,174.89.162.61,arimer@sympatico.ca,13485442,000000120293425,2,1,Change your E-mail service back  to allow customers own domains- changing unilaterally to all email coming from residence to be the account holder's name at sympatico.ca is a breach of privacy and makes absolutely no sense.  We will have to look for another service provider after Bell has been our only provider since moving to Toronto.  Now we have to switch because of the stupidity of this email decision someone made.  Why would anyone do that- ,1
263804,04-OCT-11,30-SEP-11,Ashwini,,en,67.68.9.228,yolla66@sympatico.ca,13466262,000000120260763,5,5,Nothing,5
263805,04-OCT-11,03-OCT-11,Cindy,,en,76.71.94.20,mark_smith@sympatico.ca,13492896,000000120317053,4,1,"No I don't want to call you again tomorrow, I don't have time for that!  I want you to get this resolved today! And thanks for hanging up on me just as the lines close for the day.",1
263806,04-OCT-11,03-OCT-11,Asir raja,,en,70.27.159.98,k.canham@sympatico.ca,13491248,000000120296259,2,2,Have a representative from Canada so that I do not struggle trying to understand what the person is saying.,2
263807,04-OCT-11,03-OCT-11,Danny,,en,70.27.159.98,k.canham@sympatico.ca,13491246,000000120297108,3,4,Use a Canadian representative.,4
263808,04-OCT-11,03-OCT-11,Pamela,,en,70.27.159.98,k.canham@sympatico.ca,13491250,000000120301136,4,5,,4
263809,04-OCT-11,03-OCT-11,Mauricio,,en,69.158.48.214,rgm.semple@sympatico.ca,13495346,000000120309650,5,5,,5
263810,04-OCT-11,03-OCT-11,Mohamoud,,en,69.158.48.214,rgm.semple@sympatico.ca,13495348,000000120308749,5,5,,5
263811,04-OCT-11,30-SEP-11,Pavan,,en,65.95.182.110,JAdamsalter@bell.net,13452956,000000120250974,3,3,English,3
263812,04-OCT-11,30-SEP-11,Daniel,,en,65.95.182.110,JAdamsalter@bell.net,13452958,000000120250063,3,3,,3
263813,04-OCT-11,03-OCT-11,Kanchumarthi,,en,76.64.124.135,Dr.Jbroeking@bell.net,13484462,000000120317559,5,4,,3
263814,04-OCT-11,03-OCT-11,Paul,,fr,65.95.74.167,jeansicard@bell.net,13490524,000000120319307,5,5,Délai d'attente moins long.,4
263815,04-OCT-11,02-OCT-11,Eddy,,en,74.14.180.233,carmela.baratta@sympatico.ca,13477450,000000120285462,5,5,,5
263816,04-OCT-11,03-OCT-11,Jeannette,,en,174.92.217.175,richard.gcl@sympatico.ca,13495364,000000120317218,4,4,,4
263817,04-OCT-11,03-OCT-11,Med Wacef,,fr,70.53.169.230,ljacques1@sympatico.ca,13492222,000000120310313,5,4,"J`attend un technicien pour aujourd`hui , j`ai un bon service jusqu`içi",5
263818,04-OCT-11,03-OCT-11,Dawood,,en,74.12.36.32,kpollard@sympatico.ca,13491680,000000120302840,5,5,"Nothing, there was zero wait time and the rep was great. He knew how to correct the problem quickly and was amazing at giving clear instructions. He was easy to work with and made sure that the problem was xorrected. ",5
263819,04-OCT-11,03-OCT-11,Elmer,,en,67.68.207.136,chris1012@sympatico.ca,13486738,000000120307698,5,5,,5
263820,04-OCT-11,03-OCT-11,Pamela,,en,65.94.123.57,vnc573@bell.net,13497932,000000120309024,2,1,For some reason instead of calling me back (because I do not have a phone with text messaging I had to have her send the needed code to my son's phone and I had to phone him to get the code)she disconnected from the logmeon service and I was left high and dry without knowing what to do,1
263821,04-OCT-11,03-OCT-11,Carlos,,en,65.94.199.181,jchuck32@sympatico.ca,13490392,000000120301113,3,4,fix it right the first time   6 months ago,5
263822,04-OCT-11,03-OCT-11,Casey,,fr,174.88.183.174,boulangc@sympatico.ca,13486074,000000120292777,5,5,,5
263823,04-OCT-11,03-OCT-11,Kevin,,en,65.95.168.47,pmcfalls@sympatico.ca,13494862,000000120295896,5,4,,4
263824,04-OCT-11,03-OCT-11,Katherine,,en,70.54.70.68,fmmcbride@sympatico.ca,13488736,000000120294159,3,2,"I believe that when you have regular High speed internet that you should have more than 2 giga bites , because I hear that other companies give you more than 2 giga bites when you have basic internet .
I will be looking into other company's for more giga bites for Basic High Speed Internet.",2
263825,04-OCT-11,03-OCT-11,Seshadri,,en,76.67.17.125,bkramer@bell.net,13485968,000000120294235,5,5,Not much.,5
263826,04-OCT-11,03-OCT-11,Yosra,,fr,70.53.195.247,mclcartier@bell.net,13493170,000000120303460,5,5,"mieux  faire  non ,,car c'etait parfait,,,merci  pour le bon service,,
de madame Yorsa,,  ",5
263827,04-OCT-11,03-OCT-11,Manel,,fr,174.93.189.173,cleduformulaire@sympatico.ca,13486900,000000120293545,4,4,,
263828,04-OCT-11,03-OCT-11,Elijah,,en,69.156.153.200,jean85@sympatico.ca,13490474,000000120301618,5,5,Absolutely nothing. He was the best technician I have ever dealt with.,5
263829,04-OCT-11,03-OCT-11,June,,en,174.93.81.245,feldhe.art@sympatico.ca,13488656,000000120302098,5,5,Everything was done to my satisfaction.,5
263830,04-OCT-11,03-OCT-11,Edwin,,en,74.14.50.124,jane01@sympatico.ca,13490286,000000120298739,5,5,really can't suggest anything,5
263831,04-OCT-11,03-OCT-11,Melvin,,en,206.172.41.66,ruben.reid@sympatico.ca,13495880,000000120307401,5,5,It was good just the way it was,4
263832,04-OCT-11,03-OCT-11,Jessa,,en,206.172.41.66,ruben.reid@sympatico.ca,13495882,000000120307726,4,5,,4
263833,04-OCT-11,03-OCT-11,Kevin,,en,76.64.96.171,swilling@sympatico.ca,13497164,000000120310986,4,4,,4
263834,04-OCT-11,30-SEP-11,Afef,,fr,184.144.150.230,huguette.comtois@sympatico.ca,13458006,000000120243885,5,3,"INTERNET EST RÉGLÉ, MAIS MA LIGNE TELEPHONIQUE GRICHE ÉNORMÉMENT ET QUAND J'OUVRE INTERNET, ELLE ME DIT QUE LA LIGNE GRICHE.",3
263835,03-OCT-11,05-SEP-11,Jack,,en,74.15.45.7,sgamer@sympatico.ca,13142204,000000119663515,1,1,I had a hard time understanding who i was speaking with due to their accent,3
263836,03-OCT-11,09-APR-11,Med nejib,,fr,174.93.240.164,lisalaire@bell.net,11689817,000000116371011,4,5,,5
263837,03-OCT-11,26-SEP-11,Johanna,,en,70.51.153.189,ghayashi@sympatico.ca,13400490,000000120137633,2,3,"Though the rep i contacted tried to be helpful, she was unable to show me where to navigate to the information I wanted to see online. When I asked if she could find someone who could help me, she told me no one was available. I was quite disappointed that Bell staff were not able to help me with a simple request and was not even familar with navigating online bills that a number of customers use.",2
263838,03-OCT-11,02-OCT-11,Aroua,,fr,76.65.136.146,pchampoux@bell.net,13482200,000000120281817,5,5,"La technicienne à très bien répondue à toutes nos questions,elle a réglée notre problème de façon courtoise et professionnelle",5
263839,03-OCT-11,01-OCT-11,Saliou,,fr,50.100.128.152,gerard.lacroix@sympatico.ca,13469928,000000120264472,3,4,Garder les coûits automatiquement en fonction de la concurence. Pourquoi doit-on appeler Bell pour avoir des rabais concurentielles.,4
263840,03-OCT-11,29-SEP-11,Sylvie,,fr,65.92.142.170,raysun@bell.net,13449770,000000120213427,4,5,,5
263841,03-OCT-11,30-SEP-11,Melissa,,en,184.148.187.92,stevensonc@sympatico.ca,13464890,000000120243579,1,1,All of your people know nothing about customer service.,1
264293,04-OCT-11,01-OCT-11,Casey,,fr,67.68.251.58,ardo@sympatico.ca,13467294,000000120264301,5,5,,5
264294,04-OCT-11,03-OCT-11,Edwin,,en,67.70.92.99,stanmargkraft@sympatico.ca,13496878,000000120316984,3,4,,4
264295,04-OCT-11,03-OCT-11,Brent,,en,174.88.91.242,kaymag@bell.net,13491418,000000120318490,5,5,I can't think of anything.,5
264296,04-OCT-11,03-OCT-11,Mario,,en,174.93.43.135,g.malcolm@sympatico.ca,13488898,000000120303902,4,3,"Not sure. Mario did his best to solve a printout problem.  I was pleased because, with his help, I printed the material which I was not able to print on my own.",5
264297,04-OCT-11,30-SEP-11,Hussain,,en,199.119.232.10,stfreeman@bell.net,13464898,000000120244301,5,5,thankyou,5
264298,04-OCT-11,29-SEP-11,Mohamed Amine,,fr,76.65.65.32,Pierr_8@sympatico.ca,13439480,000000120227372,4,4,,4
264299,04-OCT-11,03-OCT-11,Sofien,,fr,69.156.203.208,bdompierre13@sympatico.ca,13485722,000000120317251,5,5,,5
264300,04-OCT-11,30-SEP-11,Ivan,,en,174.92.103.14,vivian.dobby097@sympatico.ca,13465814,000000120258390,5,,"Awaiting on filters to see if internet speed will be resolved.

Testing through Bell showed that internet speed passed -- but on my end response time for reading e-mails and/or seaching on interent is extemely slow.  It is worst now than it was with my old modem.",5
264301,04-OCT-11,28-SEP-11,Moncef,,fr,67.68.213.134,rahal@sympatico.ca,13435814,000000120207207,5,5,"s v p ne pas attendre de resevoir un appel du client pour pouvoire lui dire que le service de bell disponible, on doit etudier son dossier et lui dire du nouvelle offre pour dispo pour lui et faire econmiser d 'avantage pour amilorer le service de bell et plus vite pas attendre 6 mois et lui dire ensuite desoler mr ....etre en avance pour aider le client l'argent et dur a gagner  merci bien a vous MR.Rahal",5
264302,04-OCT-11,30-SEP-11,Hector,,en,65.94.206.44,jmpart@sympatico.ca,13458921,000000120242126,3,4,"Question if my modem was wireless was answered.Instructions as to how to program my new laptop to modem did not work.Maybe email instruction to client for clearer understanding or accuracy in fulfil verbal information if simple fix. Also had to call tech support to get my email running. Had Luis helping me, who was very very patient and helpful, in instructing me to establish my email connection.",4
264303,04-OCT-11,22-JUL-11,Cori,,en,184.146.133.93,GONSALVES49@sympatico.ca,12671542,000000118674748,4,4,Have a phone customer agent stationed locally who can dispatch a tech asap,3
264304,04-OCT-11,28-SEP-11,Pierre,,en,70.29.83.107,david_stone@sympatico.ca,13428308,000000120187831,4,2,"Two computer glitches on the Bell computers prevented the resolution of the proble,",3
264305,04-OCT-11,03-OCT-11,Juan,,en,174.91.127.78,cl2@sympatico.ca,13486826,000000120296515,5,5,nothing...it was taken care of quickly.,5
264306,04-OCT-11,03-OCT-11,Veerapuram,,en,69.157.157.110,kennedyd24@sympatico.ca,13491492,000000120320722,1,1,,2
264307,04-OCT-11,12-SEP-11,John,,en,65.92.112.106,bkrjgrant@bell.net,13219552,000000119834161,5,5,nothing,5
264308,04-OCT-11,03-OCT-11,Kevin,,en,65.95.141.62,flaw2300@bell.net,13488716,000000120302089,5,4,,5
264309,04-OCT-11,04-OCT-11,Shinoj,,en,70.51.116.166,rana.babbar@bell.net,13495130,000000120321502,4,4,nice,5
264310,04-OCT-11,29-SEP-11,Danny,,en,70.55.176.157,jalmon@bell.net,13444902,000000120214277,4,4,Provide faster internet speed in tis area,4
264311,04-OCT-11,28-SEP-11,Sergio,,en,174.88.16.7,tedsden@sympatico.ca,13438006,000000120201964,1,1,Being able to talk to an agent in Canada,
264312,04-OCT-11,03-OCT-11,Marco,,en,70.55.2.184,rnhowse@sympatico.ca,13495532,000000120319909,5,4,The queue is rather lenghty for service.,3
264313,04-OCT-11,03-OCT-11,Jason,,en,174.95.50.110,jalandheri@sympatico.ca,13490246,000000120317325,5,5,None..Jason was extremely helpful and processed my request and order efficiently.Don't find reps like him too often..,5
264314,04-OCT-11,03-OCT-11,Vladimir,,en,74.15.30.125,blairl@bell.net,13485972,000000120320449,5,5,shorter wait time for representative,4
264315,04-OCT-11,03-OCT-11,Gustavo,,en,76.67.132.178,merriman.geneal@sympatico.ca,13493272,000000120305527,3,2,"Apparently a cable in the neighbourhood was cut, probably an accident by construction workers? Subscribers calling in about their loss of internet etc were told different estimates of when it would be fixed. I think it took about ten hours to locate and fix it.",3
264316,04-OCT-11,29-SEP-11,Divya,,en,184.147.227.103,vpineda@sympatico.ca,13452288,000000120236264,4,4,I really wanted service on my DSL service and Maria referred me to the correct website.,4
264317,04-OCT-11,07-SEP-11,Ahmed,,en,70.49.14.34,wdukes@sympatico.ca,13174616,000000119714627,,1,My problem was not solved !,3
264318,05-OCT-11,04-OCT-11,Sandra,,en,207.164.79.74,t.buchanan@sympatico.ca,13511252,000000120322984,3,2,Had one department manage the resolution rather than being transferred 3 x & waiting on hold for close to an hour. No one seemed to know what they were doing so kept passing the problem.,2
264319,05-OCT-11,04-OCT-11,Gayathri,,en,64.231.42.179,d.bowles@sympatico.ca,13501364,000000120327503,4,4,I thought it was Bell Canada I was dealing with NOT Bell India????? Very hard to understand But maybe that is because I am getting hard of hearing(OLD) Bring the work back to CANADA!!!,3
264320,05-OCT-11,04-OCT-11,Matupi,,fr,67.71.115.20,cbranchaud@sympatico.ca,13500652,000000120333272,5,5,,4
264321,05-OCT-11,04-OCT-11,Jean,,en,70.50.188.240,lfriend@sympatico.ca,13506151,000000120338727,5,5,get directly to tech.,5
264322,05-OCT-11,04-OCT-11,Ashok,,en,76.64.41.130,p-and-s.dewar@sympatico.ca,13508578,000000120346657,5,4,,3
264323,05-OCT-11,04-OCT-11,Inobel,,en,70.49.118.78,mcfed@sympatico.ca,13507372,000000120327775,3,,,3
264324,05-OCT-11,04-OCT-11,Kevin,,en,70.29.127.195,margor12@sympatico.ca,13506934,000000120321888,5,5,"He had everything cleared up in minutes.
Where the day before I was on for an hour and still did not get it resoved. As I was going to have to call back.",4
264325,05-OCT-11,01-OCT-11,Manuel,,en,69.156.6.53,graceicameron@sympatico.ca,13470072,000000120264385,4,4,,4
264326,05-OCT-11,04-OCT-11,Reginald,,fr,67.68.56.56,romacharron@sympatico.ca,13509876,000000120326670,5,,,5
264327,05-OCT-11,04-OCT-11,Chaouki,,fr,65.92.170.170,l.carrier12@sympatico.ca,13505836,000000120332555,5,4,,5
264328,04-OCT-11,03-OCT-11,Kyle,,en,76.66.127.72,samshih@sympatico.ca,13496100,000000120320549,5,5,I called with the problem earlier yesterday afternoon & waited for a technician for what felt like a long time. I hung up and called in the evening. Quicker response to calls would habe been better.,5
264329,04-OCT-11,03-OCT-11,Eduardo,,en,70.27.58.197,pb.bast@sympatico.ca,13494592,000000120319470,4,5,,4
264330,04-OCT-11,03-OCT-11,Borhen,,fr,70.30.203.153,antonine2010@bell.net,13485388,000000120306979,4,3,afficher le no de chaque service et l'attente sera mois long,4
262855,05-OCT-11,04-OCT-11,Edgar,,en,207.164.79.105,sylvesteralleyne@sympatico.ca,13511230,000000120346572,1,1,"Provide me with the service that I paid for.I was upgraded to Turbo Stick access without being told that 
needed Dial-UP service as well, If I wanted my Email account  to continue as before. Now I'm without SERVICE.",1
262856,05-OCT-11,04-OCT-11,Gattu,,en,174.92.32.128,joy.brawn@sympatico.ca,13505122,000000120341797,4,4,,5
262857,05-OCT-11,27-SEP-11,Nizar,,fr,184.144.218.127,oginformatique@sympatico.ca,13421118,000000120182220,3,3,le probleme c'est resolut tout seul,4
262858,05-OCT-11,02-OCT-11,Victoria,,fr,76.68.203.192,nicoledrouins@sympatico.ca,13481910,000000120285354,5,4,,5
262859,05-OCT-11,04-OCT-11,Manuel,,en,74.15.46.35,m.bender@sympatico.ca,13506668,000000120322167,2,2,,3
262860,05-OCT-11,03-OCT-11,Oscar,,en,74.15.2.16,richard.thomson@sympatico.ca,13495374,000000120317565,4,4,,4
262861,05-OCT-11,02-OCT-11,Sudheer,,en,70.31.41.204,ntimm@sympatico.ca,13482002,000000120289254,2,3,My query was caused by you sending me an email telling me I needed to download some security software.  I did this and it froze my computer.  I was unable to even turn it on.  This forced me to either spend over $100 to take it to have a 6 year old computer repaired or go out and buy a new one.  Updating an old computer made no sense so instead I spent $600 on a new one. I am anxiously awaiting the completion of our contract with phones etc. being bundled.  At that time I will be looking to dump you and go with Rogers.  Please be careful what you send to people.  We are not all as computer savy as you might think.,1
262862,05-OCT-11,04-OCT-11,Carmen,,en,65.93.3.227,rwillia@sympatico.ca,13510104,000000120323409,5,4,I believe that to reset a user id that had been blocked should not have taken so long  .... no one called me to informed me that the problem was fixed I found out myself when i tried to log back on to my email address after 32 hours of not having access to my account. A heads up call would have been appriciated.   ,2
262863,05-OCT-11,28-SEP-11,Ridha,,fr,70.48.121.149,pierre_yves000@sympatico.ca,13435460,000000120208489,1,1,mon internet a été interrompue depuis le 9 sept 2011 et pas moyens d'avoir une réponse intelligente avant le 3 oct pour me faire dire que mon compte avais été donné a quelquun d'autre je paye mon compte pour le services des autres ?????,
262864,05-OCT-11,04-OCT-11,Nabiha,,fr,65.93.4.21,colibri1@bell.net,13501154,000000120334701,5,5, rien d'autres,4
262865,05-OCT-11,04-OCT-11,Sami,,fr,174.88.160.39,gilles.millette@sympatico.ca,13503208,000000120342972,4,3,UN  TECHNICIEN BELL VIENT DE QUITTER LA MAISON ET IL A CHANGÉ LE MODEM. TOUT FONCTIONNE BIEN POUR LE MOMENT. JE CROIS QUE LE PROBLÈME EST RÉSOLU  PAR CARL BEAUCHAMP. MERCI ÈA SAMMI D'AVOIR ÉCOUTÉ ET COMPRIS LE PROBLÈME,4
262866,05-OCT-11,04-OCT-11,Max,,en,70.54.106.168,marrd@sympatico.ca,13507094,000000120344605,4,4,,5
262867,05-OCT-11,03-OCT-11,David,,en,76.67.36.66,mickelsons@sympatico.ca,13493422,000000120306303,5,5,Nothing. A-1 Tech Support.,5
262868,05-OCT-11,04-OCT-11,Masood,,en,70.30.63.101,crumblies@sympatico.ca,13501294,000000120329930,4,4,,4
262869,05-OCT-11,02-OCT-11,Sarra,,fr,67.71.69.8,jose.isabel@sympatico.ca,13480006,000000120280439,1,1,,1
262870,05-OCT-11,02-OCT-11,Thitola,,fr,67.71.69.8,jose.isabel@sympatico.ca,13480004,000000120287453,1,1,,1
262871,05-OCT-11,03-OCT-11,Celina,,en,184.144.36.138,shirley.leitch@sympatico.ca,13496502,000000120315973,4,1,"Have better information on the problem.  Celina could only tell me there was a problem in Ottawa but no details on what was wrong.  The problem continued until Wed. Oct, 5 when a technician came to the house.",3
262872,05-OCT-11,04-OCT-11,Jose,,en,70.24.160.131,douglas.nicholls@sympatico.ca,13502038,000000120327742,5,5,,5
262873,05-OCT-11,04-OCT-11,Mohamed,,fr,76.71.170.159,pi.gosselin@sympatico.ca,13509010,000000120342414,5,5,Le service était complet.,5
262874,05-OCT-11,03-OCT-11,Ashley,,en,70.53.30.160,ron-smuckler@bell.net,13495716,000000120305810,5,5,not have created a need for me to call,4
262875,05-OCT-11,03-OCT-11,Stephen,,en,70.50.173.46,bill.church@sympatico.ca,13485918,000000120315751,1,1,Solve my problem,3
262876,05-OCT-11,28-SEP-11,Oussama,,fr,174.93.204.210,rtyu@sympatico.ca,13436610,000000120207702,4,4,rien,5
262877,05-OCT-11,04-OCT-11,Michael,,en,76.71.154.79,christie.lee@sympatico.ca,13500886,000000120342028,4,4,don't let us to wait too long time on the phone.,4
262878,05-OCT-11,04-OCT-11,Mark Jason,,en,174.91.80.143,crmacdonald@sympatico.ca,13501280,000000120342202,5,4,,
262879,04-OCT-11,03-OCT-11,Arjuman,,en,70.26.252.128,zhengrong.ye085@sympatico.ca,13498336,000000120320782,2,2,"Since I was told it's the issue(no connection) in my area from my first call, I called my neighbor who use same Bell internet service and he told me his service was working properly, I called again the female rep still told me there's an issue in my area that impact certain users and told me it was also due to the problem of my adaptor of the modem, she's sending me a new one.",3
262880,04-OCT-11,03-OCT-11,Achref Badii,,fr,70.30.159.177,f.beaulieu@bell.net,13488538,000000120308634,5,4,Cette personne a été très très patiente et très polie.  Je n'ai rien à redire.,5
262881,04-OCT-11,03-OCT-11,Houssem,,fr,70.51.202.137,andregagne1@sympatico.ca,13485228,000000120309040,5,5,"Pour ma part,je suis totalement satisfait de votre service et je recommaderais sans hésiter à un ami de faire affaire avec Bell.",5
262882,04-OCT-11,03-OCT-11,Haythem,,fr,70.30.157.234,georgesh8@sympatico.ca,13489093,000000120298738,5,5,,5
262883,04-OCT-11,03-OCT-11,Aleem,,en,174.89.247.178,kara.blake@sympatico.ca,13491302,000000120296504,3,3,"- less constant thanking, felt disingenuous
- we were told by a rep that we could get the full FIBE 25 package with 7 Mbps uploads, and were then later informedwhen no change to our service occurredthat this was in fact not true. Were tired of the inconsistency and misinformation, and will be investigating other service providers.
- the lack of an unlimited bandwidth option is absurd.",1
262884,04-OCT-11,02-OCT-11,Patrick,,fr,70.48.95.204,gihazel@sympatico.ca,13478950,000000120281132,5,5,J'ai apprécié parlé à un technicien dont le français était compréhensible.,4
262885,04-OCT-11,29-SEP-11,Manel,,fr,216.191.104.36,christian.leduc@sympatico.ca,13441658,000000120227753,3,1,"Mon modem/routeur 2wire ne conserve pas mon mot de passe d'administrateur.On m'a déjà changé le même modem/routeur sans succès.

Mon dernier appel sur le même problème n'a fait que confirmé que lors qu'on ferme le modem/routeur il perd mon mot de passe d'administrateur.

Personne n'a été en mesure de me proposer une solution pour corriger je ce que crois être un BUG du firmware de ce modèle.

Je paie 53$/mois pour le service Internet et ce montant inclut la location de ce modem/routeur.

Vous comprendrez donc ma déception face à cette problématique qui ne semble pas être solutionnable!",2
262886,04-OCT-11,01-OCT-11,Baltharaj,,en,38.116.202.205,billjoanne.howell@sympatico.ca,13467694,000000120278351,3,2,It was hard to hear and understand the technician,3
263332,03-OCT-11,01-OCT-11,Mindy,,en,174.94.66.47,chadwinger@sympatico.ca,13468192,000000120277403,4,5,"Not sure but I was satisfied overall. The modem required a new power supply so it couldnt be resolved over the phone and you have no control over that-it was just a time issue. It came quickly as well. So, again, I appreciated the effecient delivery of the power supply.",4
263333,04-OCT-11,03-OCT-11,Alex,,en,70.29.71.188,twoforbes@sympatico.ca,13497746,000000120316561,1,,After spending 2hrs on the phone and not having internet for 6 days now.I think the sales rep needed to let us know we need a tech to do some changes to home first be for useing the new packedge.you opened a ticket no. and never followed up on it.,2
263334,04-OCT-11,29-SEP-11,Ruth,,en,207.61.230.218,ericgray@sympatico.ca,13443152,000000120229464,1,1,"Fixed the problem which as of Oct 4 a.m. still is only partly fixed
",
263335,04-OCT-11,03-OCT-11,Reina,,en,184.151.127.227,m_hildebrandt@sympatico.ca,13492568,000000120316357,1,1,Fix my Internet. It still doesn't work. I'm typing on my iphone,1
263336,04-OCT-11,03-OCT-11,David,,fr,70.30.21.187,jpperrier@sympatico.ca,13491114,000000120293940,4,4,,4
263337,04-OCT-11,03-OCT-11,Omar,,en,70.48.41.120,kendra.young50@sympatico.ca,13491470,000000120317808,5,5,The wait time was very long.,5
263338,04-OCT-11,03-OCT-11,Mauricio,,en,67.71.136.127,hirschsimon@sympatico.ca,13489754,000000120295028,5,4,No,4
263339,04-OCT-11,03-OCT-11,Kevin,,en,67.71.57.124,hatoum@bell.net,13489602,000000120296764,5,5,"i had to ask about the internet offers.
she should have suggested the current internet offers i.e. always be ready to sell bell products and services @ any customer contact. good interaction!!!",5
263340,04-OCT-11,03-OCT-11,Johanna,,en,70.55.216.64,87_vette@sympatico.ca,13484352,000000120310195,2,4,"Got conflicting information about my internet usage,  two completely different explanations.  Flipped back and forth between accounts and technical.  Finally got someone in Tech to solve the problem.  Even though you have all the information, you cannot tell me which computer is the offending computer.  Not happy with the service I just received.",3
263341,04-OCT-11,03-OCT-11,Vijayashanti,,en,174.88.171.68,larosepa@sympatico.ca,13491856,000000120293121,5,5,It could not be any better!,5
263342,04-OCT-11,03-OCT-11,Hassan,,fr,67.71.93.199,RHF4@sympatico.ca,13484648,000000120301656,5,5,,5
263343,04-OCT-11,03-OCT-11,Souhaib,,fr,70.26.177.249,decapage.laval@sympatico.ca,13487592,000000120306392,5,5,,4
263344,04-OCT-11,03-OCT-11,John,,en,70.27.130.181,tatep@sympatico.ca,13497304,000000120307461,1,1,I run Safari on a MAC and the rep had no experience. Your determined that the new modem was faulty and needed to be replaced. While on hold I tried to set up a new connect and simply clicked Assist Me and the MAC found the modem and then opened everything up so I could proceed.,2
263345,04-OCT-11,02-OCT-11,Jack,,en,69.159.13.153,patriciamitchell2@sympatico.ca,13482142,000000120279974,5,5,nothing,5
263346,04-OCT-11,03-OCT-11,Gloria,,en,70.31.188.48,murhart@sympatico.ca,13493812,000000120307335,5,5,,5
263347,04-OCT-11,03-OCT-11,Nouha,,fr,74.15.231.150,2bourque@sympatico.ca,13484310,000000120292656,5,5,"RIEN, C'ETAIT EXCELLENT",5
263348,04-OCT-11,03-OCT-11,Michael,,en,184.147.9.33,j4ent@sympatico.ca,13490142,000000120298017,4,5,,5
263349,04-OCT-11,03-OCT-11,Steph,,en,184.147.9.33,j4ent@sympatico.ca,13490144,000000120295500,4,2,,4
263350,04-OCT-11,03-OCT-11,Jill,,en,65.95.93.110,taylorhome@sympatico.ca,13497312,000000120298909,2,2,I had to order another Bell service app't as last Friday's service app't disconnected my alarm. The Bell representative wanted me to contact the alarm company to reconnect the alarm.. I had to explain that since the Bell technician disconnected the alarm they should be responsible to fix it. After waiting several times (over 1/2 hour total) a service app't was made....should have been less than a 5 min conversation. Are you trying to lose my business.....if so just ask.,1
263351,04-OCT-11,03-OCT-11,Danny,,en,70.31.57.116,pat.stockdale@bell.net,13494464,000000120300929,5,5,,5
263352,04-OCT-11,03-OCT-11,Lilian,,en,174.89.100.244,jopb@sympatico.ca,13491022,000000120297234,5,5,"The account customer rep was great, and the tech dept rep which I was then referred to immediately dispatched a bell technician to once again look into my problem identified almost two weeks ago. I have three problems: 1)You should know which areas can actually obtain fast speed internet, which mine cannot. 2) I was told the technician was to refer my intermittent service problem to the cable department, but the tech who came again yesterday to check the same things the first tech checked about 2 weeks ago, indicated the cable department was never connected. They have promised to fix/inspect the cable in a week, but this will have taken over 3 weeks to fix, and in the meantime I have been without internet every time it rains or is windy. 3) you need a follow up system to ensure that whatever problem is identified by a client is in fact resolved. If I hadnt called again wondering when the cable would be fixed, I would never have had it fixed. Every place I have worked has a complaints code assigned, which can only be removed when someone checked that the problem has been fixed, and a report would generate all those items outstanding by a specific time frame.You could benefit by having a similar system.
Your account customer service rep was excellent, and the technician sent to my house was very thorough, which despite the longevity of my problems, has left me still wanting to work with Bell. 
 ",4
263353,04-OCT-11,03-OCT-11,Rayeesa,,en,184.146.103.213,don.mont@sympatico.ca,13487944,000000120294578,4,4,,4
263354,05-OCT-11,03-OCT-11,Heni,,fr,67.68.222.67,nancyduquette@sympatico.ca,13493930,000000120316445,5,5,"Vraiement rien du tout,un service impeccable et courtois de la part de Heny et aussi celui qui étais en première ligne que j'ai maleureusement oublié le nom.Merci à toute l'équipe",5
263355,05-OCT-11,21-SEP-11,Karen,,en,74.12.45.15,rene.gareau@sympatico.ca,13348570,000000120034379,5,4,,5
263356,05-OCT-11,03-OCT-11,Wajih,,fr,67.68.222.67,nancyduquette@sympatico.ca,13493932,000000120315993,5,5,"Je m'excuse envers Wajih,d'avoir répondu au deuxième sondage avant le premier.Pour pouvoir le remercier pour son excellent service.maintenant,je peux le faire.Merci Wajih.",5
263357,05-OCT-11,04-OCT-11,Alejandro,,en,174.95.13.49,pnasrollahi71@bell.net,13509126,000000120347158,5,5,"nothing, it was internet issue with the building phone line. tech had to come out",5
263358,05-OCT-11,22-SEP-11,Shirin,,en,24.52.229.167,jcurl40@sympatico.ca,13357770,000000120074471,1,1,service so poor that service was cancelled.  phone service cancellation to follow.,1
263359,05-OCT-11,03-OCT-11,Vijay,,en,70.27.178.59,j.rotondo@sympatico.ca,13490126,000000120298135,4,4,,4
263360,05-OCT-11,03-OCT-11,Ericka,,en,70.50.113.254,beverly.dainton@sympatico.ca,13485844,000000120319825,5,5,There is nothing that could have made this experience with Bell better. Both the reps I dealt with were extremely helpful. I was cut off from both the reps due to my phone and they both called me back to continue our session. ,5
263842,03-OCT-11,27-SEP-11,Kevin,,en,174.94.8.73,audtay@sympatico.ca,13412010,000000120160598,2,3,Have a technician show up when he was supposed to or at least let the customer know that one is not coming.,2
263843,03-OCT-11,30-SEP-11,Hedi,,fr,70.30.170.210,drouingedeon@sympatico.ca,13456320,000000120242100,5,5,,5
263844,04-OCT-11,03-OCT-11,Jean,,en,70.54.155.221,howieh@sympatico.ca,13489816,000000120300342,1,1,"You should not allow your agents to make offers and give confirmation numbers for those offers that Bell does not honor when we call back to request those offers the same day. It is a dishonest, unethical and disgusting way of doing business.Your agent, John, agent # XY371, in your ""Retention"" department on October 3rd, shortly after 12 pm made me an offer of $33.47 for 150GB (not 140GB) per month internet account with no contract, no extra charges and said the modem would be mine. He gave me a Confirmation Number 120030342. I asked him if I could take a few hours to consider it and call back to accept or reject the offer. He said ""Yes"" and that I could speak to any ""Retention"" agent who would be able to help me and honor his offer. I called back and got Nathan, agent # XY478 who said he couldn't honor John's offer, and instead offered me $37.95 per month for the internet. I told him that it is unacceptable that John made me an offer and gave me a confirmation number and that now a different agent at Bell doesn't honor what John offered. Nathan said he couldn't honor John's offer and that was the best he could do. I then called back Bell and after I requested to speak to a supervisor, I got to speak to Cody, a supervisor, agent # XY619, who said he couldn't honor John's offer and he didn't know why John had made the offer. Cody offered me 140 GB per month at $42.95 per month which was over $9 more than John's offer. What is the point of your agent giving their Agent # and a Confirmation # for their offer when Bell won't honor their offer and says it's not available when you call back to request it? John is either a liar or totally incompetent at this job and making offers that Bell does not honor. I was very dissatisfied with everything he said and did, all of which turned out to be untrue, false, misleading and worthless. Bell should be ashamed of itself to have agents like him represent Bell, and Bell should be ashamed that it does not honor the offers its agents make to its customers and for which it gives out Confirmation Numbers. When you rent a car and you get a Confirmation number for your rental of that car, it means the company will reserve and hold the car for you. What's the use of giving a Confirmation number at Bell for an offer that you don't honor or hold or stand by? No use. It's a joke.

I had to call back several times October 3rd, and only finally when I spoke to Miriam in Retention was she able to make me an offer that was acceptable and I got an email from her later that day with her Confirmation number. The whole day dealing with your agents John, Naz, Nathan, Cody and Tracy was a long nightmare with each of those agents making new offers, denying and not honoring previous offers and telling me that the previous agents should never have made those previous offers. They all made me very upset and disappointed and shocked at Bell's horrendous customer service. The offer that I accepted is the last offer by the ""Retention"" agent Miriam after 4 pm Oct 3rd and for which I have a confirmation number 6048486 and an email confirming her offer of $78.67 per month total for our family's 2 phone lines, all existing services on them and my internet account at 140 GB per month. She was very nice and helpful. Bell better deliver on what she promised in her offer, what I accepted from her and for which I have an email with the confirmation number. ",2
263845,04-OCT-11,29-SEP-11,Seshadri,,en,70.30.109.15,janeebrown@bell.net,13444948,000000120215779,5,5,"Listen to your automated prompts. I found myself being asked my tel. # several times.
",5
263846,04-OCT-11,03-OCT-11,Andy,,en,64.231.151.205,whterry@sympatico.ca,13498050,000000120296631,5,5,,3
263847,04-OCT-11,03-OCT-11,Jill,,en,65.95.21.239,f.j.geng@sympatico.ca,13488540,000000120302465,4,4,,4
263848,04-OCT-11,03-OCT-11,Danny,,en,76.71.73.28,norman.bartlett@sympatico.ca,13494198,000000120303342,5,5,"Keep  using  Central America  personal , those in  India  need  a lot  more  training",5
263849,04-OCT-11,01-OCT-11,Kyle,,en,174.89.30.111,gemkast@sympatico.ca,13469886,000000120277240,5,4,"gave me the help i needed, quickly and professionally",5
263850,04-OCT-11,03-OCT-11,Benjamin,,en,174.88.76.51,barbara_tooke@sympatico.ca,13485646,000000120317795,5,5,Good so far i thank you for the help,5
263851,04-OCT-11,04-OCT-11,Kumar,,en,209.226.175.46,jay.bascom@sympatico.ca,13490348,000000120321368,5,5,,4
263852,04-OCT-11,03-OCT-11,Juliio,,en,70.53.223.99,bernardbaker@bell.net,13485806,000000120319632,4,5,Wait on hold was about 20 minutes.,4
263853,04-OCT-11,03-OCT-11,Diaraye,,en,174.88.203.159,sarsamjim@sympatico.ca,13496178,000000120296204,5,4,Get the billing of accounts in order to alleviate me having to call repeatedly to make pleas for adjustments that I am entitled to after being overbilled repetively.,3
263854,04-OCT-11,03-OCT-11,Anna marie,,en,70.48.54.226,anlynn@sympatico.ca,13485294,000000120307209,5,4,,4
263855,04-OCT-11,30-SEP-11,Madhu,,en,76.68.112.164,leslie.john@sympatico.ca,13460044,000000120251713,5,5,Knot to let this happen it a pain when you cant get your Email?,5
263856,04-OCT-11,03-OCT-11,Andrew,,en,174.89.137.82,bigb50@sympatico.ca,13485906,000000120296235,1,1,do not change my modem because with the Turbo Hub I will be getting screwed they will be taking more money and getting less time what I have know is unlimited time with the other I could be paying $100.00 a month not happy  ,1
263857,05-OCT-11,04-OCT-11,Anna marie,,en,72.38.84.122,troy.holly@sympatico.ca,13511824,000000120334695,1,1,"- Drastically reduce the time you put the customer on hold.  1st call was about 6 minutes, second call, I hung up after it put me on hold for over 9 minutes!

- On my original call they informed me that they shipped me a wireless G modem to replace my old modem that is faulty.  They indicated that the Wireless N was for ultimate only.  
Upon my second call to renew a contract they told me that as part of the promotion for the contract I agreed to, they would send out a Wireless N modem and two 
(2) return labels so that I could return the two (2) Wireless G modems they originally shipped.  It was never shipped therefore voiding the contract.

- I called a third time about the modem and they provided me a tracking number for the second wireless G modem they shipped my back in June!  Magically they were not able to locate the new/recent information pertaining to the revised contract.

- It becomes difficult to recommend a service from a company when something as simple as shipping a Wireless N modem takes 3-4 calls.....FAIL
",
263858,05-OCT-11,27-SEP-11,Lise,,en,72.38.84.122,troy.holly@sympatico.ca,13424480,000000120160750,5,1,Never recieved the Wireless N modem they told me they were shipping.,
264331,04-OCT-11,28-SEP-11,Shashank,,en,174.93.132.86,ming_sab@sympatico.ca,13434198,000000120210189,4,4,"I'm not sure how useful it is to make the caller spend 45 minutes trying to connect to the internet when the connection is broken due to a faulty power adapter plug. I also had to ""prove it"" to the service technician on two laptops, even though I told him that the box was constantly resetting itself and had done so for over 12 hours. This is the second time I've had to get either the box or the adapter plug replaced in two years. Maybe a commercial quality box and adapter is required for constant home use with 3 laptops wirelessly connected. The technician did ask me if I ever turned off the box and I said ""no"". Are we supposed to? I think we just expect continuous use so never consider unplugging it. What is recommended?",4
264332,05-OCT-11,03-OCT-11,Salvador,,en,174.88.219.19,crowberry@sympatico.ca,13487089,000000120296662,4,5,"have a person from Canada answer your phones,unemployment rate for people under 26 is 22% ,hire from the people who use BELL CANADA",3
264333,05-OCT-11,04-OCT-11,Zishan,,en,70.31.108.42,jwn@sympatico.ca,13505328,000000120338793,4,4,Nothing really.....as long as my Apple products work better (faster) with my wifi,4
264334,05-OCT-11,04-OCT-11,Mohammed Tausif,,en,174.93.43.157,gtarbat@sympatico.ca,13503434,000000120326490,5,4,,5
264335,05-OCT-11,04-OCT-11,Dheeraj,,en,70.54.28.91,hansen06@sympatico.ca,13503560,000000120334961,3,2,the Analysts were doing their jobs - just took longer than I had anticipated. The issue is internet connection in our area has become unreliable through Bell. Wondering if it is the Bell infrastructure. We are considering moving to another provider as we need internet to work from home office every day.,2
264336,05-OCT-11,04-OCT-11,Rey,,en,70.53.210.239,ejp1@sympatico.ca,13502272,000000120332106,5,5,Directed to this person in the first place,4
264337,05-OCT-11,04-OCT-11,Mohamed,,fr,67.68.7.104,rodicadimanagy4@sympatico.ca,13509840,000000120324540,2,1,fournir service d'internet ultra haute vitesse à 30 $ comme les autres compagnies sinon vous aller perdre vos clients,1
264338,05-OCT-11,04-OCT-11,Karina,,en,174.92.111.103,healthychoices@sympatico.ca,13503628,000000120321952,2,3,"respond more promptly
",2
264339,05-OCT-11,04-OCT-11,Anusha,,en,174.93.87.96,m.paxton@sympatico.ca,13506688,000000120335393,1,3,"My phone line was disconnected last Tuesday, I called Bell and again I got someone in India who had very broken English but I managed to understand her that a technician would be here between 8AM and noon on Wednesday. I called at 1230PM and an automated voice said the job would be finished by 1PM. I called again at 5Pm and it would be done by 740PM. Thursday AM..another call. They say a technician was here and no answer, That;s impossible because my wife and I were here all day. Another call Friday 7AM, there is a technician in your area. Well, he shows up. The problem was with the outside line to the box and it was fixed. Now, a different dept. is coming to replace the line underground.The technician was fabulous but the customer service end should be returned to Canada. I know it's cheaper to outsource but now I am thinking of changing. Too bad. I've been with Bell for 30 years. This outside problem has happed 4 times now.

Mike Paxton",1
264340,05-OCT-11,04-OCT-11,Melissa,,en,174.91.66.13,alexander.macleod097@sympatico.ca,13499100,000000120339378,5,5,,5
264341,05-OCT-11,04-OCT-11,Dawood,,en,70.26.161.110,rjmxhp@sympatico.ca,13509698,000000120323938,1,1,I was promised a return call... never happened,2
264342,05-OCT-11,04-OCT-11,Aaron,,en,74.14.147.30,hueyluey@sympatico.ca,13503878,000000120337421,2,2,"Provide an explanation for the ""usage internet"" charges that have been appearing on our bills.",
264343,05-OCT-11,03-OCT-11,Ashwini,,en,69.158.90.226,kairos@sympatico.ca,13491282,000000120320279,5,4,"if maintenance is going to cut off our internet access, we should be given prior notice. Internet has been off for 2 long periods in the past week. Unacceptable.",2
264344,05-OCT-11,04-OCT-11,Jeff,,en,65.95.69.6,barry8@sympatico.ca,13499762,000000120330409,5,5,,5
264345,05-OCT-11,04-OCT-11,Kim,,en,64.229.85.201,zmarko@bell.net,13512548,000000120321942,5,5,faster booting modem,5
264346,05-OCT-11,04-OCT-11,Cecelia,,en,65.93.44.106,vme@sympatico.ca,13512054,000000120328680,5,5,,5
264347,05-OCT-11,04-OCT-11,Amy-Lynn,,en,65.95.29.178,carolwillard@sympatico.ca,13500572,000000120324059,4,5,All my questions were answered.,5
264348,05-OCT-11,04-OCT-11,Iris,,en,204.40.1.129,jverdirame@sympatico.ca,13505316,000000120332700,5,5,"The service on October 3 and 4, leading up to the repair of my phone line and successful resolution of my Internet problems, was very good.  However, I am disappointed that Bell did not take action to repair the line into my home following years of calls to Technical Support in which it was noted that there were serious problems with my line.",4
264349,06-OCT-11,04-OCT-11,Elizabeth,,en,184.148.135.241,p.cooke@sympatico.ca,13508588,000000120342317,2,1,"As usual, I am defered to an operator in another country that spends most of her conversation appologizing for no apparent reason. Her limited grasp of the English language hampered her ability to effective communicate with me an as a result I had to end the call. I was extremely frustrated.",2
264350,06-OCT-11,04-OCT-11,Addu,,en,184.148.135.241,p.cooke@sympatico.ca,13508590,000000120346923,4,4,"I had to make this second call because of the failure of the first due to an inability to communicate. The 2nd call was much easier and constructive, with the operator quickly identifying the issue as a Bell problem the had already been recognized and she informed my wife that the technicians were working on it. Our Internet service was not re-established till the next morning.",4
264351,06-OCT-11,05-OCT-11,Mohammed,,en,70.31.49.195,alicemedcof@sympatico.ca,13513316,000000120356773,5,5,,5
264352,06-OCT-11,05-OCT-11,Jamel,,en,65.94.190.39,bruno.gees@sympatico.ca,13514544,000000120362897,4,4,,5
264353,06-OCT-11,05-OCT-11,Rey Ivan,,en,64.231.0.99,sfsmith@sympatico.ca,13524420,000000120351794,3,1,Look into things more,4
264354,06-OCT-11,05-OCT-11,Vijayashanti,,en,64.231.0.99,sfsmith@sympatico.ca,13524422,000000120350898,2,1,pay more attention to my question,4
264355,06-OCT-11,05-OCT-11,Janmar,,en,64.231.0.99,sfsmith@sympatico.ca,13524424,000000120350648,4,5,nothing more,4
264356,06-OCT-11,05-OCT-11,Omar,,fr,69.157.136.26,jeanludovic@bell.net,13518614,000000120350269,4,5,,5
264357,06-OCT-11,05-OCT-11,Greg,,en,64.231.183.234,garbagegutz@sympatico.ca,13517104,000000120356998,5,4,,1
262887,04-OCT-11,03-OCT-11,Justin,,en,67.68.139.143,lplevesque@bell.net,13492364,000000120297435,5,4,i only wish i could copy-my mind does not hold things like it used to---we all get old...,5
262888,04-OCT-11,03-OCT-11,Jessica,,en,70.49.248.51,coflaherty@sympatico.ca,13486952,000000120308811,4,,fourth time I have called on this,3
262889,04-OCT-11,03-OCT-11,Maryssa,,en,70.55.40.61,robinburne@bell.net,13495630,000000120301140,4,4,Fix your internet program so that I could have added extra 60 gb's for $5 instead of giving me an error message. However as it turned out Maryssa offered me a better option.,5
262890,04-OCT-11,02-OCT-11,Tiwari,,en,76.71.149.231,dkutt@sympatico.ca,13478186,000000120290473,4,4,,5
262891,04-OCT-11,03-OCT-11,Jessa,,en,76.64.21.168,w.kim@sympatico.ca,13497964,000000120294474,4,4,,4
262892,04-OCT-11,03-OCT-11,Salvador,,en,76.69.65.140,sft@sympatico.ca,13496360,000000120303583,3,4,It would be nice to not have to hang on the line for such a long time.  Also at one point I was hung up on.  Had to talk to many different people before getting some help. Took from 9:30 a.m. to 2 p.m. to get some help. Then today a service man came to the house and fixed the problem.  It was all Bell's fault in the first place since they switched my internet over to the Fibre Optic TV and they hadn't installed it yet.  It sure didn't take them long to switch it over but took a long time to get some help to switch it back.  I am happy with the people I talked to and to the service representative who came to the house. The final result is good.,3
262893,04-OCT-11,03-OCT-11,Naveenkumar,,en,70.31.107.89,cwischlinski@sympatico.ca,13487166,000000120294853,,1,"Because my hearing is not the best, when I speek with someone with an accent I can hear very little if anything. I talked to several people then asked to speak with a supervisor to see if I could talk to someone in Canada and was told NO.",1
262894,04-OCT-11,29-SEP-11,Vijayashanti,,en,174.88.42.62,k.prasad@sympatico.ca,13445976,000000120216214,5,5,Nothing,5
262895,04-OCT-11,30-SEP-11,Cesar,,en,184.144.235.226,cs_leech@sympatico.ca,13455438,000000120241501,4,4,"My initial probelm was resolved, then when I got back on my laptop...there were other issues that were not there when I had made the call.",2
262896,04-OCT-11,30-SEP-11,Alonia,,en,184.144.235.226,cs_leech@sympatico.ca,13455440,000000120243837,1,1,,1
262897,04-OCT-11,30-SEP-11,Aswathy,,en,184.144.235.226,cs_leech@sympatico.ca,13455442,000000120244952,3,3,,2
262898,04-OCT-11,03-OCT-11,Tine,,en,206.172.0.204,Sylvain.Connie@sympatico.ca,13484684,000000120294488,5,5,nothing,5
262899,05-OCT-11,30-SEP-11,Heni,,fr,70.55.87.208,sartori47@sympatico.ca,13464116,000000120249794,1,1,"J'ai discuté avec le représentant de Bell, M. Hény, pour un changement de service. Je veux avoir internet Fibe 7. Monsieur Hény m'a mentionnée que le technicien de Bell viendra mercredi le 5 novembre 2011 pour proccéder à l'installation de mon service. J'ai pris congé de mon travail pour attendre le technicien. À ma grande surprise , j'ai reçu ce matin par poste Canada mon modem. Je m'attendais à ce que ce soit le technicien qui l'apporte avec lui. Donc, j'ai appellé Bell pour m'assurrer que tout était OK. À ma grande déception, on m'a dit qu'il n'y avait aucun rendez-vous de cédulé pour aujourd'hui. J'avais pourtant un numéro de confirmation (120249794). Donc, j'ai dû reprendre rendez-vous pour vendredi. En conclusion, je suis INSATISFAIT de votre service. Je pense sérieusement à changer de fournisseur pour mes autres services. VIDÉOTRON offre d'excellents prix. 

Vous avez probablement perdu un client FIDÈLE pour le service téléphonique de base et le cellulaire.

Marc-André Sartori
450-971-5004

",1
262900,05-OCT-11,04-OCT-11,Julio,,en,198.103.104.11,joze@sympatico.ca,13505132,000000120342051,4,3,"As per the result, the outside line requires to be serviced.  I was advise that I was the 1st one to report this problem and that my neighbours are having the same problem.  They mentioned that a 24hr will be require to remedy this situation.",4
262901,05-OCT-11,03-OCT-11,Roy,,fr,76.67.48.244,mgagnon015@sympatico.ca,13493300,000000120319248,1,1,Le répondant n'a pas été capable de résoudre mon problême de courier.,2
262902,05-OCT-11,04-OCT-11,George,,en,174.88.120.155,jevanneste@bell.net,13504650,000000120336063,5,5,Nothing - all was quickly accomplished,5
262903,05-OCT-11,04-OCT-11,Karim,,fr,69.70.31.62,jeanjules.dansereau@sympatico.ca,13504522,000000120345531,5,5,La compréhension du technicien qui a répondu à mon appel a été d'une très grande gentillesse. ,4
262904,03-OCT-11,01-OCT-11,Kathy,,en,76.66.168.207,egon.krska@sympatico.ca,13469324,000000120277192,5,5,,5
262905,04-OCT-11,03-OCT-11,Shalini,,en,174.93.40.31,dwaloff@sympatico.ca,13488198,000000120301085,5,5,"Shalini (514666) was excellent, knew what to do and resolved my problem.  Also she explained the situation well.  Prior to her assistance, two other calls in the previous few days did not resolve my issue and as a result I was without my email for 5 days.   Shalini knew how to fix it and did so effectively. The other two technicians (and any others) should all know how to do what Shalini did for me.  Please ensure that the others are up to date as to what to do (ie. unblocking the Microsoft block on the email).
In past years, I have always received great help from sympatico.   I am grateful for Shalini's expertise in helping me.   At the same time I was frustrated that I was without my email for 5 days and so the other two technicians should have been able to help me unblock it as Shalini was able to do so well and so effectively.
I would be happy to speak further on this matter if it would help: 613 5991095",5
262906,06-OCT-11,05-OCT-11,Shannon,,en,70.29.46.101,papman@bell.net,13522714,000000120353876,3,2,,2
262907,06-OCT-11,19-SEP-11,Jenett Mae,,en,184.145.57.49,bucklima@sympatico.ca,13307698,000000119980226,3,3,I'm still waiting for the modem that was supposed to arrive within 3 to 5 business days.,3
262908,06-OCT-11,04-OCT-11,Karen,,en,69.156.210.56,shaheda@bell.net,13510506,000000120323515,3,3,Less wait time and local agents to serve customers,5
262909,06-OCT-11,05-OCT-11,Oscar Ernesto,,en,67.70.205.251,rayfrost@sympatico.ca,13523448,000000120353566,5,5,,5
263361,05-OCT-11,04-OCT-11,Sayeeduddin,,en,184.148.68.160,patmcdonagh@sympatico.ca,13508726,000000120339835,5,5,arrived a little earlier ,5
263362,05-OCT-11,04-OCT-11,Iris,,en,64.231.13.189,dobb@sympatico.ca,13501936,000000120332201,5,5,Everything was perfect.  Iris was excellent.,5
263363,05-OCT-11,03-SEP-11,Jerome,,en,70.26.134.202,julie.muir@sympatico.ca,13121027,000000119633576,1,1,Fix the problem.,1
263364,05-OCT-11,03-SEP-11,David,,en,70.26.134.202,julie.muir@sympatico.ca,13121029,000000119638094,1,1,"Fix the problem
...and have someone speak decent english.  CANADIANS PLEASE",1
263365,05-OCT-11,03-SEP-11,Luke,,en,70.26.134.202,julie.muir@sympatico.ca,13121025,000000119639922,3,1,Fix the connection!,1
263366,05-OCT-11,15-SEP-11,Mathew,,fr,70.52.102.40,ljboyer@sympatico.ca,13269162,000000119896535,4,4,,4
263367,05-OCT-11,04-OCT-11,Gayathri,,en,174.89.241.16,robert_v.young009@sympatico.ca,13509776,000000120323287,,1,"Are you kidding me. Bell Canada has there head up there azz when you look at your staff and try, yes try.
Never had problems with the service from INDIA. No joke. Very professional. I know a bit of IT and my PC. The Quebec phone support system is a joke. You will be forced to pay back clients again this year. At least I am honest.
PS last time I complained my 3 lines where deliberately played with. I had very little service. Now I am recording every instance and in touch with someone how cares.",1
263368,05-OCT-11,04-OCT-11,Med amir,,fr,70.51.35.226,jmbaddour@sympatico.ca,13504804,000000120344413,5,5,C'était parfait et très professionnel. Merci à Mr. Amir,5
263369,05-OCT-11,04-OCT-11,Sinu,,en,174.88.123.89,t.kalyta@sympatico.ca,13511258,000000120323625,5,5,NA,5
263370,05-OCT-11,01-OCT-11,Mathieu,,fr,74.14.211.64,jmharvey@sympatico.ca,13470970,000000120271843,5,5,,5
263371,05-OCT-11,04-OCT-11,Mathieu,,fr,70.30.150.115,michelap@sympatico.ca,13507580,000000120335509,4,4,"le service fibre, à mon avis, n'est pas au point. Il y a toujours des petits inconvénients
",3
263372,05-OCT-11,30-SEP-11,Aprajit,,en,184.147.18.176,martyn.morris@sympatico.ca,13461094,000000120250566,4,1,"DO not know, the gentlemsan that I was speaking with was great, full of appoligies that my e-mail was down, tried everything to fix the problem but could not. I was very satisifed with the way he conducted himself.",5
263373,05-OCT-11,30-SEP-11,Nizar,,fr,76.64.110.194,carolericard@sympatico.ca,13454810,000000120242208,4,5,,4
263374,05-OCT-11,30-SEP-11,Karla,,en,65.93.136.183,william.bernhardt@sympatico.ca,13466022,000000120247209,4,3,i called because our internet was and still is slow in functioning. The service man was very polite and did his best but the internet connection seems still somewhat slow.I liked your service when the technician was able to help on the screen herself....I could see her pencil checking things on the screen. i appreciated that very much.,4
263375,05-OCT-11,03-OCT-11,Jessa,,en,67.70.0.79,mercedes259@sympatico.ca,13493268,000000120307264,4,4,,4
263376,05-OCT-11,03-OCT-11,Jose,,en,64.231.131.117,don.mcdonald4@sympatico.ca,13487942,000000120299266,3,4,Not have made the initial error.,4
263377,05-OCT-11,03-OCT-11,Oscar,,en,70.27.43.86,agayle@bell.net,13484898,000000120320402,5,5,answer the phone with less wait time.,5
263378,05-OCT-11,04-OCT-11,Gavin,,en,70.27.192.211,jmcan@sympatico.ca,13504808,000000120322365,4,4,,2
263379,05-OCT-11,04-OCT-11,John,,en,184.148.137.148,bob.jenkins@sympatico.ca,13500116,000000120329855,4,4,nothing,5
263380,05-OCT-11,04-OCT-11,Edwin,,en,67.68.14.227,amlin911@sympatico.ca,13499256,000000120330480,1,1,Get me to the right dept.,2
263381,05-OCT-11,04-OCT-11,Nikitha,,en,174.95.84.8,s.a.williams@sympatico.ca,13510120,000000120341969,4,4,I hate putting in phone number to Emily and then being asked for it again.,4
263382,05-OCT-11,04-OCT-11,Shyam,,en,174.95.84.8,s.a.williams@sympatico.ca,13510122,000000120343782,5,5,,4
263383,05-OCT-11,04-OCT-11,Elyes,,en,76.69.188.15,papadakis@sympatico.ca,13508634,000000120344869,4,4,nothing else,5
263384,05-OCT-11,04-OCT-11,Joseph,,en,76.64.33.201,jamesstephens@sympatico.ca,13504272,000000120342215,4,5,nothing,5
263385,05-OCT-11,04-OCT-11,Luis,,en,64.231.93.223,michaelz@bell.net,13507568,000000120324250,1,1,"Luis was excellent in explaining what the problem was for obtaining an e-mail address for Mrs. Zell.  The problem was centered on Bell's own ""automatic"" system which is supposed to clear out the change of Modem that occurred when the local field technician changed the original modem for another with the hopes of getting better wireless connection to the other end of the residence. The change of modem DID NOT RESULT IN BETTER RECEPTION. It turned out that the change further delayed both reception improvement AND, much WORSE the setting up of the email address for Mrs. Zell.  Reception was improved when GUSTAVO, who is a colleague of Luis, when he worked with myself and set up a wireless connection with the desk top (in which I had the programming and the equipment already installed due to previous work three years ago in our two story condo in Mississauga.)  The reception with either computer is excellent with the placement of the Bell modem at the halfway point approximately.  WHAT IS DISTURBING IS THAT THIS WAS A SOLUTION THAT COULD HAVE BEEN SET UP DURING THE INITIAL INSTALLATION OF THE BELL EQUIPMENT. It has been further exacerbated by my 8+ hours on the phone to discuss the problem of getting the internet set up for successful reception. And now we still are waiting for Mrs. Zell's email to be cleared up in Bell's ""tied-up"" automatic system, which, I understand, CAN NOT BE OVER-RIDDEN MANUALLY!. 
Is there any compensation for this?  Or should we be reconsidering our decision to return to Bell????",2
263386,05-OCT-11,04-OCT-11,Shirin,,en,70.53.197.184,lmihalicz@sympatico.ca,13506368,000000120347063,4,4,,4
263387,05-OCT-11,04-OCT-11,Melvin,,en,184.145.55.12,janicemcmaster@sympatico.ca,13504334,000000120343420,5,4,"when I 1st called Bell a couple of monhs go, the technician told me that my ethernet card had fried and that I'd need to replace it. He also arranged for a new modem to be sent to me. I received the new modem and returned the old one by mail. I was informed by the technician Melin, yesterday, that I should also have received a letter with instructions to reset the password. I did not receive this letter and have not had the internet working for at least 2 months.  Melvin made a note in his call regarding this matter. I expect Bell to refund me for the 2 month I paid for the internet while I had no connection",3
263388,06-OCT-11,05-OCT-11,Elmer,,en,142.20.144.94,michael.crawley@sympatico.ca,13521498,000000120372319,2,1,Answer the phone without making me wait 20 minutes. Provide better service by having connections that connect. The old modem worked poorly. The new one doesn't function at all. Bravo Bell.,1
263389,06-OCT-11,05-OCT-11,Samantha,,en,69.159.5.126,jandledmunds@sympatico.ca,13518442,000000120358742,5,5,,4
263390,06-OCT-11,05-OCT-11,Manuel,,en,65.95.185.54,ishrani@sympatico.ca,13518222,000000120361385,5,4,,5
263391,06-OCT-11,05-OCT-11,Mario,,en,65.92.52.27,elascelles@bell.net,13516406,000000120365883,5,5,,5
263859,05-OCT-11,04-OCT-11,Ryan,,en,184.146.157.124,michelle.stephens@sympatico.ca,13507594,000000120332851,3,2,"I think he could have offered to transfer me to a manager as I had voiced my displeasure.  I did call back however, and received excellent service and satisfaction from another CSR",3
263860,05-OCT-11,04-OCT-11,Shirin,,fr,70.29.248.19,dave.adps@bell.net,13501522,000000120347246,1,4,It took 6 different support techs and over 2 weeks to resolve a deffective modem.  More than 6 hours of my time wasted.  Absolutely horrible service.,2
263861,05-OCT-11,04-OCT-11,Sujay,,en,69.158.27.87,claire.letemendia@sympatico.ca,13500984,000000120324449,5,5,,5
263862,05-OCT-11,04-OCT-11,Julio,,en,74.15.21.68,bfield@bell.net,13499976,000000120325417,4,4,"Since installation,my system has not worked properly. First, your Bell server would not accept my ""bfield"" emails and therefore, I couldn't send any. Then I went out west for a month. I couldn't receive all of my mail and still couldn't send any. Therefore, until this week I haven't had much use for Bell until I sorted things out with Julio.   ",
263863,05-OCT-11,28-SEP-11,Divya,,en,70.24.109.226,ltroster@sympatico.ca,13433072,000000120200941,4,3,solutions were found but the connection i still weak  between levels of the house.,4
263864,05-OCT-11,29-SEP-11,Punit,,en,24.114.224.90,mark.yandt@sympatico.ca,13447454,000000120236115,4,1,We were assured that at power cord would be mailed to us within 24-48 hours....6 days later we are still waiting with no internet service,2
263865,05-OCT-11,04-OCT-11,Gustavo,,en,69.156.178.69,runnerr@sympatico.ca,13510062,000000120334124,3,4,"It sure would be nice to speak to someone in this country, he was a nice guy in El Salvador but I had to pay attention when he spoke....",4
263866,05-OCT-11,04-OCT-11,Greg,,en,65.92.41.210,jandehorsburgh@bell.net,13504292,000000120336469,1,1,,2
263867,05-OCT-11,04-OCT-11,Alexander,,en,70.30.18.80,brianwollenschlager@sympatico.ca,13500276,000000120327365,5,4,Alexander was a little heard to understand ,4
263868,05-OCT-11,04-OCT-11,Sam,,en,70.48.113.58,dickinez@sympatico.ca,13501820,000000120337351,5,5,nothing comes to mind,4
263869,05-OCT-11,04-OCT-11,Aika,,en,74.14.97.160,rdillard@sympatico.ca,13509482,000000120340269,5,4,"This response is in relation to Chantal (employee id XY715) from the Business Office.  The time related to this survey does not line up to the actual times of my calls, so I want to make sure this review applies to the right call!",3
263870,05-OCT-11,04-OCT-11,Ahmed Ramy,,fr,65.92.169.226,bergeronguylaine@bell.net,13499894,000000120339793,3,4,,3
263871,05-OCT-11,04-OCT-11,Mohamed,,fr,65.92.169.226,bergeronguylaine@bell.net,13499896,000000120339490,4,5,,3
263872,05-OCT-11,04-OCT-11,Med Jeber,,fr,174.91.254.31,rmaher21@sympatico.ca,13509724,000000120329772,4,4,,4
263873,05-OCT-11,04-OCT-11,Mehdi,,fr,67.68.209.198,paseguin@sympatico.ca,13508680,000000120322634,4,5,,5
263874,05-OCT-11,04-OCT-11,Sowjanya,,en,174.89.62.33,ronmoore@bell.net,13509932,000000120338797,4,3,"some minor language difficulty, necessary to repeat to clarify info",5
263875,05-OCT-11,04-OCT-11,Amira,,fr,76.67.88.187,camille.lang@sympatico.ca,13500460,000000120323687,5,5,,5
263876,05-OCT-11,04-OCT-11,Mahesh,,en,69.158.81.14,crazy.mommy@sympatico.ca,13501270,000000120338522,4,2,,5
263877,05-OCT-11,04-OCT-11,Alex,,en,70.49.226.226,annralph@bell.net,13499414,000000120337930,3,3,"I had to phone in three times, October 4th, 5th and 6th, before the problems were resolved.",4
263878,05-OCT-11,03-OCT-11,Gloria,,en,65.92.13.214,cavan1@bell.net,13486528,000000120319931,5,5,Gloria was  very helpful and provided excellent assistance,5
263879,05-OCT-11,04-OCT-11,Paula,,en,70.48.75.160,ruth.clark042@sympatico.ca,13510076,000000120333120,4,4,,4
263880,05-OCT-11,02-OCT-11,Med ahmed,,fr,69.159.156.109,gazoo66@sympatico.ca,13478860,000000120287823,5,5,temps de livraison de la pièce requise troplongs.,4
263881,05-OCT-11,04-OCT-11,Cristobal,,en,70.26.61.75,taisa14@sympatico.ca,13511292,000000120340852,5,5,,5
263882,05-OCT-11,04-OCT-11,Ridha,,fr,66.131.98.36,guertinl@sympatico.ca,13503438,000000120341882,4,4,,5
263883,05-OCT-11,28-SEP-11,Dawood,,en,70.51.155.16,medri@sympatico.ca,13433922,000000120191210,5,4,,3
263884,05-OCT-11,04-OCT-11,Roy,,en,70.26.61.75,taisa14@sympatico.ca,13511294,000000120341944,5,5,Nothing - it was fine.,5
263885,05-OCT-11,04-OCT-11,Diane,,en,184.147.123.91,bradley.ramsay@sympatico.ca,13500214,000000120327777,1,1,call centre agent couldn't understand or resolve the concern. It was pathetic.,1
263886,05-OCT-11,04-OCT-11,Brittney,,en,50.101.141.66,g.sauve@bell.net,13502950,000000120330610,4,4,,4
263887,05-OCT-11,03-OCT-11,Samia,,fr,70.48.117.254,hhajjaji@sympatico.ca,13489734,000000120307112,5,4,,4
263888,05-OCT-11,04-OCT-11,William,,en,69.159.5.54,mrleaf@bell.net,13507968,000000120334751,5,5,"Alonia provided excellent service..I am goint to answer question:4 with maybe, because of my previous issues with bell, TV,",3
263889,05-OCT-11,04-OCT-11,Anna marie,,en,174.91.63.4,mmrudan@bell.net,13507802,000000120329307,5,4,,5
263890,05-OCT-11,04-OCT-11,Melanie,,en,174.94.58.65,hamell@sympatico.ca,13503546,000000120322039,5,5,Service in this instance was A-okay!,5
263891,05-OCT-11,03-OCT-11,Kanchumarthi,,en,216.209.114.77,jlarone@bell.net,13490798,000000120305559,2,1,Train your emplyees better.,2
263892,05-OCT-11,03-OCT-11,Tiwari,,en,216.209.114.77,jlarone@bell.net,13490800,000000120299928,2,1,,2
263893,05-OCT-11,03-OCT-11,Sam,,en,216.209.114.77,jlarone@bell.net,13490802,000000120310714,5,5,,5
263894,03-OCT-11,29-SEP-11,William,,en,70.27.70.168,joanmoffatt@bell.net,13445514,000000120228127,5,4,dont know,4
263895,03-OCT-11,02-OCT-11,Marvin,,en,70.24.24.227,lmacovi@sympatico.ca,13480696,000000120286050,4,5,,5
263896,03-OCT-11,02-OCT-11,Mohamed,,fr,184.144.187.188,genevieve.varin@sympatico.ca,13478880,000000120286003,3,4,"Le 25/9/2011 j'ai placé un appel pour obtenir un nouveau modem sans fil mon no de confirmation etait le 0120122544 on devait me livrer ca le 28/9/2011. J'ai attendu et encore attendu je me suis donc décider a retéléphoner le 2/10/2011 pour me rendre compte que la personne INCOMPÉTENTE n'avait pas fait le travail jusqu'au bout. Donc pour améliorer mon expérience il aurait fallu que le 40 minutes que j,ai passé de mon temps a parlé a votre agent ai donné quelques chose et que je n'ai pas eu besoin de refaire encore une fois un appel. Du temps perdu pour moi pour vous et des pertes $$$ pour vous et moi. Je suis tres decue.",2
263897,03-OCT-11,02-OCT-11,Mihai,,fr,65.93.156.25,r.laforest@bell.net,13482462,000000120286417,5,5,,5
263898,03-OCT-11,02-OCT-11,Salvador,,en,174.91.102.219,gert.r@sympatico.ca,13478918,000000120288783,5,5,Npthing,5
264358,04-OCT-11,02-OCT-11,Nabiha,,fr,76.71.177.160,gaetan.roy@bell.net,13478816,000000120281250,5,5,"* Difficulté à installer le système satellite avec de nombreuses erreurs. Technicien doit revenir le lendemain...
* Difficulté à trouver l'erreur sur la mauvaise connection du modem vs ordinateur pendant 3 jours.  Seule Nabiha a trouvé le problème qui est le modem défectueux -- attente du nouveau modem ...
* Mauvaise orientation sur la façon de mettre valide la prise de messages téléphoniques.
* Trop de numéros de téléphones pour différents intervenants, soit : téléphonie, internet, satellite",2
264359,04-OCT-11,03-OCT-11,Tiwari,,en,76.67.111.60,framen@sympatico.ca,13488762,000000120308560,3,3,I don't think what I wanted was possible.  I would have liked to be able to get and send e-mails separately not piled one on top of the other.  No fault of the person helping me.,3
264360,04-OCT-11,01-OCT-11,Sajid,,en,68.171.231.18,cristie.dunn@sympatico.ca,13468550,000000120272560,5,4,Nothing he took care of the issue and the tech is coming out Saturday to check the lines. ,5
264361,04-OCT-11,02-OCT-11,Brahim,,fr,67.70.68.183,rbissonm@bell.net,13482572,000000120288638,4,5,,4
264362,04-OCT-11,03-OCT-11,Mehdi,,fr,67.71.180.163,lise.laframboise@sympatico.ca,13492180,000000120298324,4,4,"bonjour.

rien pour le moment .
Merci.",4
264363,04-OCT-11,03-OCT-11,Sofien,,en,70.53.195.242,csalas@sympatico.ca,13487098,000000120319477,4,4,,4
264364,04-OCT-11,03-OCT-11,Jorge Alberto,,en,174.88.177.149,gbahaban@sympatico.ca,13489014,000000120318334,2,3,"simple connection problem not solved for weeks.
I have called several times your agents told me it's a software problem (Bell's, not my!)

Tomorrow a tech will come to solve this problem, why did you wait for several weeks.
I am a Bell customer for several years. This never happened before. I am sick and tire for several phone calls for one simple problem. with your agent's word I am having more than 20 connection problem each day! Why?
I was told my modem is an old one. Bell sold me this one last year. At that time I was told Bell still will be responsible for this modem. If it's a old one why don't you change it?

i did not complain about your services for several years, but last several weeks' difficulties will change my mind.

Gilbert
",2
264365,04-OCT-11,02-OCT-11,Tiwari,,en,70.50.44.219,coryperlman@sympatico.ca,13477778,000000120291425,5,5,The loudness of the phone on your end ?,4
264366,04-OCT-11,30-SEP-11,Kumar,,en,64.229.134.145,Ioanna_1@sympatico.ca,13452952,000000120261890,5,5,,4
264367,05-OCT-11,16-SEP-11,Maimouna,,fr,67.70.16.98,flgo@sympatico.ca,13279118,000000119927225,5,5,cette conseillère connait très bien les services qu'elle peut offrir et est très gentille.,5
264368,05-OCT-11,04-OCT-11,Kishore,,en,50.100.52.216,rhonic@bell.net,13495358,000000120321384,3,1,"Precaution is better than curing
Thursday night (Oct 1st) Internet was down because of unique power adopter and was shipped on Saturday. Monday again the internet was down for unknown reasons. Bell service is not at all reliable if one has to send some documents by email before the cutoff date. Simply not reliable

",2
264369,05-OCT-11,03-OCT-11,Karina,,en,65.93.21.217,k.edwards@sympatico.ca,13491252,000000120310050,4,4,"Had the technician ""beamed in"" immediately instead of the next afternoon!!  Seriously, your people were
knowledgeable, anxious to help me out and thorough in their examination of the problem. The technician arrived within 24 hours and after investigation arranged resolution to the problem. I was very pleased, thank you. ",5
264370,05-OCT-11,04-OCT-11,Hadhemi,,fr,70.29.153.174,geraldcassidy@sympatico.ca,13503134,000000120321805,4,4,"Avant cet appel pour résoudre un problème de croisement d'adresse d'envoi, j'ai du parler à 3 conseillers qui disait être familier avec Mac et n'y connaissais pas grand chose. vérifier à mon dossier. 
J'ai par moi-même demander de parler à un superviseur, et le 4 octobre j'ai demander dès la communication un niveau 2, car vraiment je n'étais pas du tout en confiance mais par chance monsieur Isam a vraiment vite analyser la situation et résolu le problème. par contre je songe vraiment à un changement et de me diriger vers Vidéotron.
Avec Bell je ne sais jamais dans quel pays je me trouve, j'aimerais bien pouvoir parfois parler avec un québécois.",2
264371,05-OCT-11,04-OCT-11,Harjeeth,,en,74.12.186.244,carime412@bell.net,13500492,000000120321736,4,4,The repair technician fixed the problem the day before...The office switched the service off? The technician was not happy...,3
264372,05-OCT-11,04-OCT-11,Jose,,en,70.30.35.196,castlea@sympatico.ca,13500596,000000120322987,5,5,"Very clear instructions and actions by the representative were well communicated, prompt and accurate",5
264373,05-OCT-11,04-OCT-11,Mohamed,,fr,65.92.171.211,bonnepeche@sympatico.ca,13500144,000000120329708,4,2,,3
264374,05-OCT-11,04-OCT-11,Cecelia,,en,69.156.58.84,sanddthom@sympatico.ca,13510266,000000120338637,5,5,"Replace that awful automated ""Emily"" from your dealings with customers.",4
264375,05-OCT-11,28-SEP-11,Sana,,en,174.91.66.13,alexander.macleod097@sympatico.ca,13425942,000000120203289,5,5,no complaints,5
264376,05-OCT-11,04-OCT-11,Aswathy,,en,70.29.128.109,b.kirkaldy@sympatico.ca,13499668,000000120321793,5,5,,5
264377,05-OCT-11,04-OCT-11,Bry,,en,142.108.43.213,houston4@sympatico.ca,13503818,000000120325800,3,3,"free trial for using fibre internet as a loyal customer
instead of having to pay 10.00 per month more",3
264378,05-OCT-11,04-OCT-11,Jhon,,en,74.12.120.30,ejbarber@sympatico.ca,13502266,000000120332293,5,5,,5
264379,05-OCT-11,04-OCT-11,Hadhemi,,fr,70.26.201.96,heldutil@sympatico.ca,13503660,000000120321768,5,5,,5
264380,05-OCT-11,04-OCT-11,Med Jeber,,fr,67.70.135.107,danielle.levasseur2@sympatico.ca,13501458,000000120324939,5,5,,5
264381,05-OCT-11,04-OCT-11,Kevin,,en,174.94.45.193,kenallsopp@bell.net,13505550,000000120328890,4,4,,4
264382,05-OCT-11,04-OCT-11,Robert,,en,76.65.186.211,jwiechold@sympatico.ca,13505326,000000120345616,5,5,,5
264383,05-OCT-11,04-OCT-11,Steve,,en,174.91.109.122,rochakat@sympatico.ca,13509822,000000120345149,5,5,,5
264384,05-OCT-11,28-SEP-11,Baltharaj,,en,70.31.107.57,pstezenko@sympatico.ca,13435668,000000120207777,2,4,Finding someone who speaks coherant english would help.  It took 5 months to get my cell phone problems dealt with and even then I think the service sucks.  One more problem and we will remove all dealings with you and go to rogers.  I cannot believe how hard it is to get a straight answer from your phone people.  I am really at the last straw with bell as a whole.   ,1
264385,05-OCT-11,04-OCT-11,Srinivasan,,en,70.48.168.227,rikkicameron@sympatico.ca,13509662,000000120338745,5,4,,5
264386,05-OCT-11,04-OCT-11,Karla,,en,70.55.41.157,almag59@sympatico.ca,13499176,000000120341239,4,3,,4
264387,05-OCT-11,03-OCT-11,Ganesh,,en,76.69.17.241,sandra.stafford@sympatico.ca,13496130,000000120292530,5,4,,4
264388,05-OCT-11,04-OCT-11,Alejandro,,en,70.52.31.126,peterkrzysz@bell.net,13508940,000000120337985,5,4,,4
262910,06-OCT-11,05-OCT-11,Maria,,en,65.95.114.89,shoes2@sympatico.ca,13524578,000000120365414,3,4,"The service man that came to the house did a great job in resolving the issue. The customer care person a male did call back a few times trying to correct the problem but could not - and realized that he needed to transfer us to another dept - who set up a house call to check the lines to the house- which was the issue - but I had been paying for a service I was not getting properly and bell has not given me any refund or credit for not providing the service I was paying for, the service Bell said I was receiving - but Bell was not providing. The internet service has been off and on - and very slow - two weeks ago Bell sent out new modem and that did not solve the problem, and I am still paying the same price for a very slow service and for interupted service- when I am suppose to have a faster speed - It was not until yesterday the Bell service man check the speed coming into house and realize the problem is at the junction box, and made some changes.  The service man sent out on Oct 5 was very good and wanted to resolve the issue.",4
262911,06-OCT-11,30-SEP-11,Aqeel,,en,209.146.245.161,lsakamoto@sympatico.ca,13460418,000000120261970,4,4,"it was 5:15 my time, not 10:15.If Bell had not sent an unrequested modem i would need have needed to call him. Aqeel was totally polite and totally helpful & agreed that I did not the modem & would likely be charged if i did not send it back. I have a problem with Bell but NOT with Aqeel.He was good.  ",2
262912,06-OCT-11,05-OCT-11,Adam,,en,69.156.28.201,lorisl@sympatico.ca,13520402,000000120360155,5,5,could not have been more satisfactory,5
262913,06-OCT-11,05-OCT-11,Abdelalim,,fr,76.65.138.234,eddytardif@sympatico.ca,13516338,000000120352081,5,5,"C`était très bien expliqué et a prit le temps de répondre à mes questions.
Pour cet appel à Bell ,on m`a très bien répondu......",5
262914,06-OCT-11,01-OCT-11,Ramzi,,fr,70.26.181.228,robert.desnoyers@bell.net,13474348,000000120278137,5,5,rien,5
262915,06-OCT-11,05-OCT-11,Deepak,,en,65.92.173.157,nancy.macmillan021@sympatico.ca,13522176,000000120351392,5,4,,4
262916,06-OCT-11,05-OCT-11,Maria,,en,67.71.119.75,ilona.eberhardt@sympatico.ca,13518126,000000120367847,4,2,"The problem was not solve on my E-mail. It was said, the software is defected, so Microsoft has to correct?",4
262917,06-OCT-11,05-OCT-11,Mariem,,fr,70.52.91.253,michelebachand@sympatico.ca,13521558,000000120360185,4,4,,4
262918,06-OCT-11,05-OCT-11,Srinivasan,,en,68.179.81.121,pamccann00@sympatico.ca,13522696,000000120364139,3,1,I've had two technicians in and they need to send a 3rd.  My telephone and internet were working fine up until Thursday last week and whathappened?  The wires fell apart? No one even told me what happened to the lines and the internet.,3
262919,06-OCT-11,05-OCT-11,Jose,,en,70.24.209.232,ebender@sympatico.ca,13516306,000000120352182,5,5,Nothing. José was extremely helpful in explaining the cause of my technical problem and in resolving it. Kudos to him - he could be a model for all your reps.,5
262920,06-OCT-11,05-OCT-11,Chad,,en,70.26.134.61,hanettegibson@sympatico.ca,13517732,000000120352171,4,4,If you had something that comes onto your computer to say that you are going over usage that would have eliminated this problem.  Rogers has this.,3
262921,06-OCT-11,05-OCT-11,Peter,,en,174.91.254.167,annelimayer@sympatico.ca,13513622,000000120370180,5,5,,5
262922,06-OCT-11,05-OCT-11,Alex,,en,74.12.119.71,lvvanasse@sympatico.ca,13520560,000000120347929,2,1,He could have done a bit more research as I had to call in a costly computer tech who told me there was nothing wrong with my computer however the problem is probably with the modem !  He only had me check one file and said I was missing a network card !  ,2
262923,06-OCT-11,05-OCT-11,Daniel,,fr,184.148.253.27,ouassinidari@bell.net,13522642,000000120350077,5,5,Il faut envoyer aux clients les caractéristiques de la nouvelle technologie afin de les consulter avant de prendre une décision,5
262924,06-OCT-11,05-OCT-11,James,,en,76.68.37.9,lutialausane@sympatico.ca,13520554,000000120371410,5,4,"I would like to know what to do with my old modem. Shall I send it back, and if so, where?",4
262925,05-OCT-11,30-SEP-11,Gregory,,en,184.145.85.180,mary.ristic@sympatico.ca,13461106,000000120250095,3,3,I was told a manager would call me that day and no one did.  My service now works but is still very slow.,3
262926,06-OCT-11,05-OCT-11,Syed Mustafa,,en,76.68.51.44,stevepeevers@sympatico.ca,13524936,000000120360727,5,5,"Nothing, wish the phone service wast as fast and polite as the computer service.",5
262927,06-OCT-11,05-OCT-11,Sayeeduddin,,en,207.164.225.7,lesliemaxwell@sympatico.ca,13520148,000000120371376,5,5,Difficult to understand the customer care rep.  He had an accent and the sound quality was not great.  Just a minor complaint.,3
262928,06-OCT-11,05-OCT-11,Seshidhar,,en,174.95.224.197,jd.smith@sympatico.ca,13518550,000000120353010,4,3,"I was told I would be called back between 24/48 hours, as the problem could not be found. Now I find that it is working again. I don't know if it just started working or it was fixed by someone. Did not receive a call back as was told. ?????",4
262929,06-OCT-11,05-OCT-11,Mohamed,,fr,69.156.82.113,monfern38@bell.net,13521850,000000120364231,5,4,,5
262930,06-OCT-11,25-SEP-11,Yves,,fr,64.229.130.220,agnes.devarieux@sympatico.ca,13388548,000000120122414,5,5,,5
262931,04-OCT-11,03-OCT-11,Danielle,,en,70.27.124.5,rongunn@sympatico.ca,13495754,000000120296099,5,5,Everything was very satisfactory,5
262932,04-OCT-11,03-OCT-11,Suresh,,en,64.231.248.64,jbac@sympatico.ca,13490360,000000120307804,5,5,I wish you could make outgoing calls.,5
262933,04-OCT-11,03-OCT-11,Thitola,,en,76.67.90.100,robinstone@bell.net,13495636,000000120317997,2,1,"Your representatives have to learn to listen to the customer and help them resolve their woes. In order to facilitate this, i am structuring a group of social networkers who will urge consumers to switch from Bell or shareholders to dump their BCE stock!",1
262934,04-OCT-11,03-OCT-11,Rebello,,en,74.14.62.158,pably44@bell.net,13494374,000000120300433,5,5,Nothing,5
262935,04-OCT-11,03-OCT-11,Claude,,fr,174.94.126.61,angers64@sympatico.ca,13485274,000000120305763,1,1,,1
262936,04-OCT-11,03-OCT-11,Rym,,fr,174.94.126.61,angers64@sympatico.ca,13485276,000000120308433,5,5,,4
262937,04-OCT-11,03-OCT-11,Jacqueline,,en,72.39.41.240,dohons@sympatico.ca,13487914,000000120308613,5,4,You need more people like this assisting customers.,3
262938,04-OCT-11,03-OCT-11,Afef,,fr,70.26.35.25,michon1956@sympatico.ca,13493416,000000120294805,5,5,,5
262939,04-OCT-11,03-OCT-11,Diego,,en,70.27.130.181,tatep@sympatico.ca,13497300,000000120308384,3,1,,3
262940,04-OCT-11,03-OCT-11,Afef,,fr,70.26.35.25,michon1956@sympatico.ca,13493418,000000120297031,5,5,,5
262941,04-OCT-11,03-OCT-11,Inobel,,en,70.27.130.181,tatep@sympatico.ca,13497302,000000120310008,5,,I had to leave this call,3
262942,04-OCT-11,03-OCT-11,Dwayne,,en,76.69.152.249,ronhorsfall@sympatico.ca,13495760,000000120303058,5,5,Have a direct line to a live person.,5
262943,04-OCT-11,03-OCT-11,Kais,,fr,184.145.172.17,alain.st-amand@bell.net,13484988,000000120302473,3,4,,3
263392,06-OCT-11,05-OCT-11,Nadyn,,en,69.159.5.126,jandledmunds@sympatico.ca,13518444,000000120358245,5,5,,4
263393,06-OCT-11,05-OCT-11,David,,en,174.91.122.9,mworboy@sympatico.ca,13522066,000000120347989,5,5,,5
263394,06-OCT-11,05-OCT-11,Cecelia,,en,174.91.173.124,d.carrigan@bell.net,13515404,000000120356937,3,2,"Internet is to much money ,TV programming is to much and a lot of doubule shows and crap on tv, but phone service isn't to bad!",1
263395,06-OCT-11,05-OCT-11,Ahmed Ramy,,fr,70.26.199.86,benoitlafortune@sympatico.ca,13514146,000000120354496,4,4,,2
263396,06-OCT-11,05-OCT-11,V.v.,,en,76.66.127.147,ccowper@sympatico.ca,13514858,000000120356127,5,5,"Bell are very professional and very knowledgable,",5
263397,06-OCT-11,05-OCT-11,Vijayashanti,,en,69.158.25.118,julester@sympatico.ca,13519318,000000120348968,4,4,,5
263398,06-OCT-11,05-OCT-11,Kyle,,en,70.31.21.6,mirakian@sympatico.ca,13521698,000000120367589,5,5,keep getting the same type of people like KYLE,5
263399,06-OCT-11,05-OCT-11,Elvis Francisco,,en,74.14.94.52,dylan03@sympatico.ca,13516250,000000120364041,4,1,nothing,4
263400,06-OCT-11,04-OCT-11,Marouen,,fr,174.91.244.60,clairecharneau@sympatico.ca,13500994,000000120346911,2,1,"Je peux difficilement comprendre qu'une compagnie tel que Bell engage ses employés outremer. Est ce à cause des moindres coûts? Je me le demande et si c'est le cas, je ne cautionne pas cette manière de priver les Québécois de travail. 
Je ne sais pas si c'était le cas de cet employé , mais son accent me fait penser que oui. Je trouve vraiment désagréable d'avoir de la difficulté à comprendre ou à bien me faire comprendre à cause d'un accent, cela sans critique envers ces employés qui font leur possible. 
Mon problème ne s'ast pas réglé; pas de connexion internet. Il a tenté de trouvé sans succès. Il m'a dit que le problème était sans doute sur la ligne et qu'un autre employé me contacterait dans les 24 heures...Le problème, c'est que j'avais lamentablement besoin de ma connexion internet pour mon travail. 
J'ai reçu cet appel le lendemain au souper. J'ai fait part à cet employé qu'après avoir plus de 2 heures au téléphone avec Apple à tenter de régler le problème (Modem passant pas Time Capsule), ceux-ci m'ont référer chez vous en disant que le problème était sans aucun doute le modem. Cet employé m'a dit qu'il me ferait parvenir alors un autre modem par la poste dans les 48 heures.",2
263401,06-OCT-11,05-OCT-11,Edgardo,,en,64.231.15.122,ron.helm@sympatico.ca,13523876,000000120355295,4,4,The young chap was patient and did a good job. Please employ Canadians in Canada to service your Canadian customers.,5
263402,06-OCT-11,05-OCT-11,Stacey,,en,99.243.16.80,waltx4@sympatico.ca,13525860,000000120348539,2,3,Follow up on what you said you would do (loyalty department ) it could have been the difference between keeping me as a customer or loosing me as one. ,2
263403,06-OCT-11,05-OCT-11,Julio,,en,70.30.46.6,ducharme197@sympatico.ca,13516200,000000120355347,5,5,nothing,5
263404,06-OCT-11,05-OCT-11,Ricardo,,en,69.157.61.6,spero.betas@sympatico.ca,13524790,000000120370650,4,5,not be on hold for long periods as bell always does,5
263405,06-OCT-11,05-OCT-11,Jorge Alberto,,en,208.65.73.39,gw_mw_ss@sympatico.ca,13517664,000000120365339,5,5,It is unfortunate that as Brll has service facilities all around the city I must call in to have my router replaced. In this day being without internet for 3 to 5 days is difficult. My wife runs a home office and no internet pouts her out of buisness for that time. If possible to place routers in the service facilities? We would have been able to pick one up and be online that day.,5
263406,06-OCT-11,05-OCT-11,Pradeep,,en,69.159.77.182,consultant03@sympatico.ca,13515278,000000120354736,5,5,,5
263407,06-OCT-11,05-OCT-11,Carmen,,en,70.30.146.201,slamain@sympatico.ca,13524674,000000120350142,4,4,"Get rid or the foreigners that wouldn't reslove this last week.  I was brushed off, and have now inquired when I move into other service providers. Yesterday they took action, and as far as I can tell it's fixed.",
263408,06-OCT-11,05-OCT-11,Mohamed,,fr,69.156.61.162,julie.boucher3@sympatico.ca,13519330,000000120350203,3,1,"Ce qui aurait été plus simple c'est que je REÇOIVE le courriel m'indiquant que ma facture pour Bell Internet est prête et que je puisse la récupérer COMME JE LE FAIS À TOUS LES MOIS DEPUIS DES ANNÉES. Mais pour une raison inconnue la FACTURE n'est toujours pas PRÊTE. Pourquoi devrais-je payer une facture alors que je ne l'ai pas en mains? Ma date de facturation est le 26 de chaque mois, nous sommes le 6 octobre et je n'ai toujours pas en main ma facture du mois de septembre, vous trouvez ça normal?",2
263409,06-OCT-11,05-OCT-11,John,,en,67.71.36.71,4lorraine@bell.net,13512596,000000120359946,5,5,,5
263410,06-OCT-11,05-OCT-11,Ingrid,,en,67.71.36.71,4lorraine@bell.net,13512598,000000120351763,5,5,,5
263411,06-OCT-11,04-OCT-11,Lise,,fr,50.100.104.6,evolutiona2@sympatico.ca,13502530,000000120323267,5,5,Rien car je suis bien satisfaite du service reçu,4
263412,06-OCT-11,05-OCT-11,Keerthi,,en,74.14.111.127,brentwood@sympatico.ca,13514470,000000120370797,5,5,Keerthi was very polite and knowledgeable.  The problem was very quickly resolved after driving me crazy all day.  Thank you.,5
263413,06-OCT-11,05-OCT-11,Yves,,fr,76.67.192.82,richardparadis@sympatico.ca,13523656,000000120348839,5,5,,4
263414,06-OCT-11,05-OCT-11,Mohammed,,en,76.64.208.249,lmoran@sympatico.ca,13520356,000000120349064,5,5,nothing,5
263415,06-OCT-11,05-OCT-11,Sabrine,,fr,70.24.197.55,louischarron@sympatico.ca,13520432,000000120351572,5,5,Un email avec la solution puisque le problème était connu et sa solution.,5
263416,06-OCT-11,04-OCT-11,Mohamed,,fr,174.89.187.176,benoistdeluca@bell.net,13499874,000000120331856,4,4,"Répondre directement au numéro indiqué sur la lettre qu'on m'avait envoyée au
lieu de me transférer à un autre département.",5
263417,06-OCT-11,04-OCT-11,Chenrup,,en,174.91.2.156,jfraser_70@sympatico.ca,13504662,000000120346270,4,4,,5
263418,06-OCT-11,05-OCT-11,Lamya,,fr,70.31.236.113,cmaris@sympatico.ca,13515234,000000120355122,5,5,"Le tout a été parfait ,service rapide ,courtoisie,réparation parfaite.Merci",5
263419,06-OCT-11,05-OCT-11,Helmi,,fr,70.30.21.225,nadine.messadie-lavoie@sympatico.ca,13522148,000000120366195,5,4,"Rien du tout. Le préposé était parfait, s'exprimait dans un français impeccable et était à l'écoute.",5
263420,06-OCT-11,05-OCT-11,Carmen,,en,184.147.224.235,carolbjones@sympatico.ca,13514740,000000120365960,4,4,,4
263421,06-OCT-11,05-OCT-11,Mauricio,,en,70.27.77.5,yandm@sympatico.ca,13526104,000000120348448,5,5,"nothing, service was great",5
263422,04-OCT-11,01-OCT-11,Jose,,en,70.30.78.141,matt_v@sympatico.ca,13472502,000000120265372,4,4,,4
263899,03-OCT-11,01-OCT-11,Meriem,,fr,70.48.76.41,gkattan@sympatico.ca,13470012,000000120267984,3,4,"J'ai subi énormément de frustrations avec Bell pendant tout le mois de septembre. D'abord,j'ai voulu avoir un portable et interrompre ma ligne téléphonique maison. La personne qui a pris mon appel semblait avoir tout compris. Après un délai d'attente et une entente qui a pris fin une heure plus tard on m'a dit que je recevrais mon cellulaire 3 jours plus tard. Malheureusement on a coupé ma ligne téléphonique et j.ai été privée de téléphone pendant 3 jours et j'ai passé un nombre d'heures incalculables au téléphone oû on m'a blâmée d,avoir moi-même exigé d'interrompre ma ligne! Je reçois mon cellulaire qui semble très bien fonctionner mais 2 jours plus tard..plus rien. Je dois me rendre à un magasin Bell où on refuse de m'échanger l'appareil parce que j,avais jeté la boite. On me donne un téléphone de rechange sans me donner la recharge. Je dois retourner une deuxième fois. Je retourne une troisième fois pour récupérer mon téléphone réparé. Je rentre à la maison,il ne fonctionne pas plus. Je retourne c,est la batterie..Bref,la saga du téléphone terminée...c'est au tour de l'internet. Je passe d'autres heures au téléphone stressée de ne pas pouvoir payer mes factures etc. Un employé me répond que la ligne va être rétablie dans 2 jours. Je ne dis rien 2 jours plus tard rien ne se passe..Je rappelle ,un employé répond me fait attendre une bonne demi-heure pour me dire qu'il ne sait pas quels sont les problèmes et qu'on va me rappeler. Je pense sérieusement me désabonner de bell devant une telle incompétence!!. Finalement je demande à ma fille d,appeler après 7 jours sans internet. Une employée plus brillante que les autres a décelé le problème et lui dit qu'on va envoyer quelqu'un réparer. Le dimanche matin je suis confinée chez moi..C'est un nouvel employé de Bell qui n'a pas l'air de savoir ou est le problème.Les fils sont reliés à une boite extérieure accrochée entre mon balcon et celui du voisin.il ya 2 ans un employé de Bell était venu réparer un fil. Il n,a eu aucune difficulté à le faire en montant sur un escabeau. L'employé en question ne voulait pas prendre ce risque!!!Il est parti et j'ai du rappeler Bell lundi matin pour qu'on m,envoie un technicien qui a détecté le problème d'une boite au bout de la rue et qui a enfin résolu le problème. Je ne calcule pas le nombre d'heures passées au téléphone,les factures en retard,les maux de tête q'ont occasionnés toutes ces erreurs commises par des employés pour la plupart incompétents par une grosse machine qui vous fait répéter sans arrêt les mêmes réponses et où personne ne semble avoir un dossier sur une personne qui a appelé à plusieurs reprises pour signaler un même problème.En bout de ligne Bell m'envoie une facturation pour le mois de Septembre où on me charge des frais pour le cellulaire alors qu'on devait me donner un mois gratuit . Alors il a fallu que je retéléphone pour que cette enième erreur soit corrigée.
Je comprends qu'il ya bien des clients qui auraient baissé les bras devant tellement d'incuries je regrette de ne pas l'avoir fait plus tôt. J'espère que vous allez engager des personnes plus fiables et plus compétentes à l'avenir",2
263900,03-OCT-11,02-OCT-11,Gabriela,,en,70.55.29.88,trbethune@bell.net,13483810,000000120284548,5,5,??,5
263901,03-OCT-11,01-OCT-11,Dilip,,en,65.95.224.193,rmn@bell.net,13474322,000000120277949,1,1,My apple computer was totally messed up because no one knew what the hell they were doing . Get someone who knows Mac co mputers please!,1
263902,03-OCT-11,02-OCT-11,Yosra,,fr,67.68.132.220,n_landry@sympatico.ca,13481732,000000120280745,5,5,,5
263903,03-OCT-11,19-SEP-11,Med Jamel,,fr,69.156.168.43,marjo51@bell.net,13315299,000000119980789,5,5,,5
263904,03-OCT-11,02-OCT-11,Marc,,en,184.144.79.67,dndfrisby@sympatico.ca,13478222,000000120288624,5,4,,5
263905,03-OCT-11,30-SEP-11,Gerald,,fr,76.65.79.3,joda5860@bell.net,13458962,000000120254114,5,5,offrir de meilleur prix,4
263906,03-OCT-11,30-SEP-11,Gabriel,,en,64.231.199.62,newfamily@sympatico.ca,13462146,000000120251268,3,4,"The multi-tier approach to customer service is far from perfect. After navigating the initial voice prompts I was introduced to the first of 4 customer service agents. When it became clear that each could not resolve the problem I was handed off to the next and more capable customer service agent. It was obvious from my discussions with the 3rd customer service agent that he could not resolve the problem and he said he would call me back at 20.00, some 3 hours latter. Unfortunately he left us with No Working DSL Internet Connection. {The initial call had been concerning an Upload Speed Upgrade I should be obtaining} A further call to Bell connected me to the Bell Test Center in Hamilton. The customer service agent ""June"" was excellent and in less than 35 minutes restored my DSL Internet Connection and made the necessary changes to enable the  Upload Speed Upgrade I had ordered. I am very pleased with the final result.

Any dissatisfaction I have is based solely on Bell's use of a multi-tier approach to customer service, which no doubt is used to reduce costs and wait times. I would suggest that the initial voice prompts be used not only to classify by category but also by complexity the nature of the customer call. Then the appropriate skill level could be directed to where it is best employed.

Peter S. Robertson, P.Eng",4
263907,03-OCT-11,02-OCT-11,Oscar,,en,70.30.54.29,glennthompson@sympatico.ca,13478992,000000120290549,3,3,My call turned out not to be something that Bell is responsible for but rather a Windows issue,5
263908,03-OCT-11,02-OCT-11,Kevin,,en,174.94.67.245,garynyp@sympatico.ca,13478850,000000120288021,5,5,nothing,4
263909,04-OCT-11,03-OCT-11,David,,en,70.50.89.194,nahzat@sympatico.ca,13493910,000000120298235,5,4,Voice quality,
263910,04-OCT-11,03-OCT-11,Fida,,fr,184.144.176.251,doris.barrette@sympatico.ca,13488028,000000120293915,5,5,,5
263911,04-OCT-11,23-SEP-11,Rowena,,en,174.92.74.155,realparenteau@bell.net,13376244,000000120085017,4,3,,4
263912,04-OCT-11,03-OCT-11,Alejandro,,en,70.26.0.155,d.keeffe@sympatico.ca,13487194,000000120305943,5,5,"I was very pleased with the patience and courtesy Alejandro had in resolving 
the problem I was faced with.
He was attentive at all times,the results of this call certainly proved to be excellent customer care. ",5
263913,04-OCT-11,03-OCT-11,Methil,,en,70.50.62.229,lggi_cha_67@sympatico.ca,13492050,000000120307610,4,,waiting for the modem,3
262401,30-SEP-11,27-SEP-11,Omar,,en,180.151.86.156,dugandlou@sympatico.ca,13414684,000000120179463,5,5,,5
262402,30-SEP-11,29-SEP-11,Emylie,,fr,69.156.131.29,raymond1@sympatico.ca,13449762,000000120221888,5,4,Rien d'autre,5
262403,30-SEP-11,29-SEP-11,Pascal,,fr,198.103.196.180,fbedros@sympatico.ca,13443364,000000120221545,5,5,,4
262404,30-SEP-11,29-SEP-11,Azza,,fr,50.100.135.48,therese.gingras@sympatico.ca,13451824,000000120223947,5,5,"La qualité de la ligne téléphonique laissait un peu à désirer, mais la conseillère a fait de son mieux pour que la conversation soit audible et claire.",5
262405,30-SEP-11,29-SEP-11,Fatma,,fr,174.89.224.195,monic66@sympatico.ca,13448286,000000120214991,4,3,,3
262406,29-SEP-11,27-SEP-11,Inobel,,en,70.52.187.128,brbeck@sympatico.ca,13412626,000000120176760,3,2,"Do proper diagnosis - it was not my modem that was not providing internet servicce, it was the fact that you changed my fiber optics routing and did not hook me up at the new location!  It was lucky I choose a service call and not the 2 day delivery!  ",3
262407,30-SEP-11,29-SEP-11,Linda,,en,184.147.10.65,flemming.gang@sympatico.ca,13443434,000000120227407,5,5,,5
262408,30-SEP-11,29-SEP-11,Kais,,fr,209.226.94.111,jmcoderre@sympatico.ca,13445448,000000120234247,5,,La demande a été transférée a un second niveau...en attente du résultat,5
262409,30-SEP-11,29-SEP-11,Eliena,,en,76.65.188.226,karl.liberty@sympatico.ca,13446064,000000120220544,5,5,Have your call centre staff get better access to your technical people.,5
262410,30-SEP-11,29-SEP-11,Jessica,,en,184.145.66.235,tjarvis@sympatico.ca,13451880,000000120236868,4,4,,5
262411,30-SEP-11,29-SEP-11,Peter,,en,65.95.234.100,gerard_kennedy@sympatico.ca,13443860,000000120229184,1,2,"Training of reps or better policies on being clear/straight with customers. Reps should not try to upsell services - solve problem first. Was hung up on when requested supervisor. Four different reps. Extensive on holds. Simple question of security for sympatico.ca email.  Was told they were ""free"" services so not responsible. Had already waited a week and three prior contacts who said they would send password to unblock account- none received.  ",1
262412,30-SEP-11,29-SEP-11,Abdul,,en,184.147.126.242,winnie.glinz@sympatico.ca,13452502,000000120223120,5,5,,4
262413,30-SEP-11,29-SEP-11,Gayathri,,en,76.69.21.61,felina.mastromarco@sympatico.ca,13443378,000000120213966,4,4,what was done was fine,4
262414,30-SEP-11,29-SEP-11,Arun,,en,174.89.67.160,mash@sympatico.ca,13447608,000000120215302,4,4,"It's difficult to say. The gentleman that attempted to help me did a credible job of attempting to troubleshoot the problem I was having with my Mac Mail and he certainly seemed to know his way around the Mac interface well enough. He was able to sort out the problem I was having with 3 out of 4 e-mail accounts I have but was not able to resolve the fourth. He overlooked one small detail, where the problem persisted. I found it myself in the Rules area of my Mail Client and repaired it. Somehow, the e-mail address was incorrect for this one account in Rules and it was only by luck that I found it myself. He did indeed call me yesterday afternoon as he said he would and mentioned that he would call me again today. I look forward to speaking with him to let him know where the problem persisted. He seemed quite genuinely concerned with my problem and he was very professional.",5
262415,30-SEP-11,29-SEP-11,Moez,,fr,67.68.223.176,davi.gnon.d.p@sympatico.ca,13442252,000000120221126,5,5,,5
262416,30-SEP-11,29-SEP-11,Stephen,,en,65.95.109.37,medoyle@bell.net,13447804,000000120230691,4,4,give me a crash course on internet technology!!,4
262417,30-SEP-11,29-SEP-11,Kayla,,en,184.147.201.25,e.briginshaw@sympatico.ca,13442906,000000120228909,3,3,"The problem I was calling about (an extra $100 charge for cancelling internet service) was caused by Bell. I did not cancel the contract. When I called about renewing my contract, I was advised by Bell that there was a better program available to me, which I took. However, because he dated the new contract as Aug 16th rather than Aug 20th, the system generated a $100 fee for terminating the original contract 4 days early. This was a mistake by Bell and I should never have been charged it. The Bell agent, after talking to her supervisor, said she would put through a $100 credit but it would not take effect until the next month. Thus, she told me I would have to pay the full $185 charge and then get a $100 credit on the next month. I did not feel it was fair for me to have to pay $100 extra one month and wait until the next billing period to get the credit, when the problem was caused by Bell. It was only after I spoke to someone in the Customer Loyalty department, that they said I should only pay about $75 for the current period as they put through the credit immediately.

This whole experience makes me suspicious of any charges that show up on my bills in the future.",3
262418,30-SEP-11,29-SEP-11,Vijay,,en,184.145.75.92,doug.varey@sympatico.ca,13442770,000000120212206,5,5,Not to have had an Internet interruption in the first place that necessitated me calling in.,5
262419,30-SEP-11,29-SEP-11,Budala,,en,199.19.161.106,valeriej@sympatico.ca,13452106,000000120237151,3,3,you could have saved the tech. a trip if someone would have canceled the call when we said we didnt need a new modem,5
262420,30-SEP-11,29-SEP-11,Nizar,,fr,69.156.16.228,ydesaulniers@sympatico.ca,13452630,000000120231599,4,3,Pièce défectueuse a changer,4
262421,30-SEP-11,29-SEP-11,Sonia,,fr,50.100.135.97,paul.pilotte@bell.net,13449136,000000120214122,4,4,"la première personne à qui j'ai parlé avant Sonia ( je ne pourrais pas vous dire son nom même s'il le disait lentement et je suis bilingue ), lui n'était vraiment pas coopératif . Il aurait besoin des cours de soirée en politesse ...",5
262422,30-SEP-11,29-SEP-11,Dilli,,en,174.94.18.140,jackandmaryw@sympatico.ca,13444826,000000120227125,4,3,still getting junk mail,4
262423,29-SEP-11,28-SEP-11,Ridha,,fr,70.31.223.101,parkerpigeon@sympatico.ca,13435140,000000120202990,4,5,,5
262424,29-SEP-11,28-SEP-11,Edwin,,en,174.91.2.246,david.derksen@sympatico.ca,13428272,000000120200613,4,4,I was actually surprised at the level of accomodation by the technician,5
262425,29-SEP-11,26-SEP-11,Hassiba,,fr,184.144.192.105,marie.lenoir@sympatico.ca,13404566,000000120135710,4,4,Rien de plus tout a été fait rapidement.,5
262426,29-SEP-11,26-SEP-11,Manonmani,,en,69.157.122.90,d.dobson01@sympatico.ca,13398336,000000120135687,5,5,,4
262427,29-SEP-11,28-SEP-11,Farah,,en,70.27.178.95,seymour02@bell.net,13437080,000000120199137,4,4,,5
262428,29-SEP-11,27-SEP-11,Hedi,,fr,174.93.223.149,lucie.roy_genereux@sympatico.ca,13419122,000000120164344,5,5,,5
262429,29-SEP-11,28-SEP-11,Timothy,,en,76.68.143.73,dalepachla@sympatico.ca,13428080,000000120192519,5,5,It took way too long for him to find out if I qualified (or not) for the special offer!!,2
262430,29-SEP-11,28-SEP-11,Jacqueline,,en,174.89.55.70,tony037@sympatico.ca,13438278,000000120204376,5,5,,5
262431,29-SEP-11,02-SEP-11,Nelson,,en,174.89.52.97,sdean6@sympatico.ca,13106483,000000119614970,4,4,,5
262944,04-OCT-11,03-OCT-11,Mir,,en,129.42.208.178,martin.perl@sympatico.ca,13492950,000000120317853,3,4,"I must have been on various hold queues for 40 minutes, first to get an answer and then being transferred a few times to get to someone who could help,  totally unacceptable. When I finally got the right technical person it was concluded quickly with info that it's a known problem & will be fixed by a set time, which is OK, but maybe you could have given me that info earlier in the process. I don't fault the person helping me but the service system is horrible. When I call Rogers for my cell service I never waited more than3 minutes.  ",2
262945,04-OCT-11,03-OCT-11,Rene Jose,,en,70.24.148.118,october88@bell.net,13494278,000000120293855,5,5,"I suppose the tech support is done in India, but it's often really difficult for a Canadian to understand the English spoken by the support people. As long as the tech issues are resolved, I guess it doesn't matter too much. But I find I have to ask people to repeat everything, sometimes several times, before I can make out what they are saying.",4
262946,04-OCT-11,03-OCT-11,Mahesh,,en,70.26.121.121,lindamcdonald1@bell.net,13492132,000000120301223,5,5,,4
262947,04-OCT-11,03-OCT-11,Anna marie,,en,204.101.237.139,johnbanks@sympatico.ca,13490972,000000120310100,5,4,Nothing,5
262948,04-OCT-11,03-OCT-11,Jennifer,,en,69.158.99.161,ippolito@sympatico.ca,13490010,000000120307362,5,5,,5
262949,04-OCT-11,01-OCT-11,Sahra,,fr,67.70.145.17,nrichard.0@sympatico.ca,13473360,000000120272786,5,5,"Mr John Di Nardo (référence 120272786 ) qui nous a répondu le 1/10/11 a fait du très bon travail. Très courtois, gentil et attentionné à notre problème , souriant, social et avec beaucoup d`écoute et de patience envers nous qui sommes âgés et avons de la difficulté à comprendre et sommes lents . Un gros merci à ce monsieur Jonh pour le sevice rendu qui a été très fonctionnel .Nous sommes satisfaits .
Mme Nicole Richard et Mr Marcel Bégin .",5
262950,04-OCT-11,03-OCT-11,Marouen,,fr,76.67.141.176,mivillem@sympatico.ca,13493522,000000120318565,4,5,Une intervention de Bell pour me dire que ma boîte de réception était dépassée via le serveur de Bell. Merci pour le service,5
262951,04-OCT-11,03-OCT-11,Aymen,,fr,65.92.132.115,philippeleonard@sympatico.ca,13494744,000000120305859,1,1,avoir une expertise?,1
262952,04-OCT-11,03-OCT-11,Chenrup,,en,70.27.61.112,frances.cormier@sympatico.ca,13488766,000000120321017,1,1,have a call center rep who could communicate more clearly and who wanted to solve the problem,1
262953,04-OCT-11,03-OCT-11,Edgardo,,en,70.27.72.159,janal9@sympatico.ca,13490272,000000120297949,1,1,There were 2 calls.  It took over 1/2 hour and I thought my problem was resolved.  But when I closed and then reopened the same problem was there.  Had a very difficult time with understanding accent.  ,2
262954,04-OCT-11,03-OCT-11,Sami,,en,70.27.72.159,janal9@sympatico.ca,13490274,000000120296054,1,1,Transferred my call to Canada when I requested it!!,2
262955,04-OCT-11,03-OCT-11,Jessica,,fr,70.26.236.223,msetms@bell.net,13493784,000000120301048,5,5,,5
262956,04-OCT-11,30-SEP-11,Christianne,,en,76.69.135.56,bjjb@bell.net,13454366,000000120244115,5,5,,4
262957,04-OCT-11,03-OCT-11,Kamel,,en,174.92.163.165,marcelbelanger@sympatico.ca,13492720,000000120304925,5,5,easier self serve online directory for problems,5
262958,04-OCT-11,03-OCT-11,Jose,,en,64.231.62.100,ghosttiger@sympatico.ca,13489166,000000120301094,2,1,"Give me more than a half-wit excuse for not providing the service I am paying for, along with a solid ""fix"" date.",1
262959,04-OCT-11,29-SEP-11,Aquiles,,en,70.55.30.188,jnlavictoire@sympatico.ca,13445494,000000120228303,5,5,"I find it hard sometimes to understand the person at the other end of the phone when they have an accent, it takes a longer as we have to keep repeating ourselves",5
262960,04-OCT-11,03-OCT-11,Grace,,en,70.30.75.156,frenchmd@sympatico.ca,13488840,000000120316498,1,1,"I was given completely wrong information without hesitation, which necessitated me calling back a second time.
A correct answer would have been nice, wait time to get a technican was kind of long.",1
262961,04-OCT-11,03-OCT-11,Tarek,,fr,70.26.244.199,pcstjacques@sympatico.ca,13494614,000000120297513,1,1,"Comprendre que quand VOUS faites des changements dans MON compte, VOUS etes responsable de ces changements. Et avoir du personnel competent et informe au telephone. De plus je n'apprecie guere que votre personel me ""tuttois""!",2
262962,04-OCT-11,03-OCT-11,Francis,,en,174.94.85.241,dmario5@sympatico.ca,13487878,000000120301233,5,4,Nothing,5
262963,04-OCT-11,03-OCT-11,Mathew,,en,174.95.143.157,gabriela.kratchanov@sympatico.ca,13488916,000000120306162,5,4,"The people  I spoke with both Debbie and Mathew were very nice and tried very hard to help me.  Unfortunately, my case is not resolved due to the way the system is set up.  The Internet continues to be very slow.",4
262964,04-OCT-11,03-OCT-11,Srinivas,,fr,69.70.118.242,tony.speranza@sympatico.ca,13497630,000000120294375,4,4,,4
262965,04-OCT-11,03-OCT-11,Faouzi,,fr,70.29.158.239,archie.grami@sympatico.ca,13485426,000000120299650,5,5,,5
262966,04-OCT-11,02-OCT-11,Lamya,,fr,69.156.61.56,lisebergeron2@sympatico.ca,13480656,000000120281926,5,5,,5
262967,04-OCT-11,03-OCT-11,Rym,,fr,65.92.169.247,philippedupuis@sympatico.ca,13494740,000000120295046,4,4,La personne contactée parlait beaucoup trop rapidement et dans un français châtié difficile à comprendre.,3
262968,03-OCT-11,02-OCT-11,Seshadri,,en,69.159.9.135,suter.d@sympatico.ca,13483526,000000120282229,5,5,,4
262969,03-OCT-11,30-SEP-11,Jonathan,,fr,70.30.151.124,stphane_blanger@sympatico.ca,13464914,000000120262207,4,4,,5
262970,03-OCT-11,21-SEP-11,Manoranjith,,en,70.50.28.186,bevjackson@sympatico.ca,13339044,000000120052794,1,1,"The agent to whom I was speaking spoke English, too quickly and with an accent, and I could NOT understand him at all. He tried with his supervisor and his ability to communicate clearly in English was as poor. ",1
262971,03-OCT-11,02-OCT-11,Cristobal,,en,70.24.204.90,peterbrault@sympatico.ca,13482270,000000120283435,5,5,nOTHING,4
262972,03-OCT-11,01-OCT-11,Rayeesa,,en,70.53.44.69,kagatin@sympatico.ca,13471294,000000120273896,5,5,,4
262973,03-OCT-11,02-OCT-11,Patrick,,fr,174.92.225.69,jm.beaudet@sympatico.ca,13479850,000000120281556,5,5,,5
262974,03-OCT-11,30-SEP-11,Hector,,en,67.68.42.73,manuel.ha@sympatico.ca,13460792,000000120249765,5,4,To take care when change is made to type of service . The problem I called about was an error made when my telephone service was cnanged . My security service was terminated by mistake.,3
262975,03-OCT-11,26-SEP-11,Inobel,,en,70.50.28.186,bevjackson@sympatico.ca,13396870,000000120134483,3,4,"No-one clearly explained the reason for being locked out nor did they explain that I could send a specific # of emails and that each email should only be to 20-30 addresses. 
Frustration at being sent the wrong information to re-set the password was not explained or fixed!",2
263423,04-OCT-11,03-OCT-11,Diego,,en,65.95.225.230,sunshine.22@sympatico.ca,13497058,000000120294829,3,4,"Well to start, we had called because we had been told by the Bell Store salesperson that a internet service call was going to be made to our residence on October 3, 2011.  We had asked for this service call and had only heard about because we signed up for Bell television.  We called to inquire why there was going to be a service call and after 8 or 10 minutes on the phone October 3, we had been told that there was no internet service person coming to our home.  What a run around for nothing. ",
263424,04-OCT-11,03-OCT-11,Rinta,,en,142.140.169.194,lcaeser@sympatico.ca,13491926,000000120308102,3,1,kept the appointment that was mader over a week ago,2
263425,04-OCT-11,03-OCT-11,Patrice,,en,142.140.169.194,lcaeser@sympatico.ca,13491928,000000120318615,1,1,My entire family was no more than 10 feet from the front door when the technician closed the service ticked because he said he knocked the door and no one was home.  I have a dog that barks when a feather drops and she didn't make a sound and she was closer to the door than we were.,2
263426,04-OCT-11,03-OCT-11,Ali,,en,70.26.95.61,rperrotta_4@sympatico.ca,13495836,000000120298061,4,4,Clearer voice communication,4
263427,04-OCT-11,03-OCT-11,Martin,,en,70.26.95.61,rperrotta_4@sympatico.ca,13495838,000000120293998,4,4,Clearer voice communication,4
263428,04-OCT-11,03-OCT-11,Joan,,en,74.12.147.153,begowan@sympatico.ca,13485753,000000120307184,4,4,"Employee: Joan # XW194, I believe was able to complete my order. The complaint I have is with the quality of the voice lines to the call centre. The transmission level is set too low and I have great difficulty hearing them clearly, along with the poor dialect, it makes for a poor experience each tyime we as customers have to contact Bell. I am a Bell employee B52192,formerly N091938; and that is a major complaint from my customers.
Brian",
263429,04-OCT-11,04-OCT-11,Shobha,,en,76.64.214.147,fgeorge@sympatico.ca,13488692,000000120321373,5,5,"Both service calls were with Shobha.  She was very patient and showed considerable knowledge in computers.  She didn't appear to be thinking the interaction was a waste of time.  For the most part she had me working along with her, but I must admit I am as slow as the P4 system that I have.  She went ahead and I watched as she talked me through the process.  Shobha is a determined young lady and a great asset for Bell.  Rewarding excellance in service would be an improvement.",5
263430,04-OCT-11,03-OCT-11,Catherine,,en,184.146.124.167,yealland@sympatico.ca,13498204,000000120309297,1,3,Train your support staff on Mindows 7.,1
263431,04-OCT-11,02-OCT-11,David,,en,207.164.79.45,josling1@bell.net,13480026,000000120286185,1,1,Resolved  the problem without me having to keep calling,1
263432,04-OCT-11,03-OCT-11,Faqria,,en,70.30.62.77,gerrylouis@sympatico.ca,13489126,000000120298563,5,5,"nothing,you answered al my questions.",5
263433,04-OCT-11,20-SEP-11,Monica,,en,184.144.19.192,anneb58@sympatico.ca,13322730,000000120003060,5,5,,5
263434,04-OCT-11,20-SEP-11,Farhana,,en,184.144.19.192,anneb58@sympatico.ca,13322732,000000120012994,5,5,,5
263435,04-OCT-11,03-OCT-11,Michel,,en,70.30.75.156,frenchmd@sympatico.ca,13488838,000000120317945,5,5,"This was the second call about my problem although the fellow who resolved my situation said there was no record of my previous call.  The woman (with a heavy accent), gave me completely incorrect information without hesitation, which lead to me calling back a second time.
Both times, I did have to wait quite a while before getting a technician.",4
263436,04-OCT-11,03-OCT-11,Stephane,,fr,184.144.176.118,kat.jolly@sympatico.ca,13491370,000000120318281,4,2,"Le problème relevait plutôt des services techniques Bell (Je n'avais ni Internet ni services téléphoniques) Donc, le technicien ne pouvait m'aider à résoudre le problème et ne pouvait pas m'indiquer le temps que le problème durera. Donc, mon problème est avec Bell - et ledit problème a duré près de 10 heures.",2
263437,04-OCT-11,03-OCT-11,Mohamed Ali,,fr,184.144.176.118,kat.jolly@sympatico.ca,13491372,000000120320636,5,5,Je n'aurais pas eu recours au service technique si Bell n'avait pas coupé les services téléphone et Internet pendant 10 heures.,2
263438,04-OCT-11,03-OCT-11,Moncef,,en,69.159.160.87,harvedoan@bell.net,13489590,000000120299964,,,"Don't know what I requested
",2
263439,04-OCT-11,03-OCT-11,Kevan,,fr,70.55.209.56,jlbrome@sympatico.ca,13490804,000000120305689,5,5,,5
263440,04-OCT-11,03-OCT-11,Greg,,en,72.14.168.69,p.boxall@sympatico.ca,13494344,000000120297449,5,5,,5
263441,04-OCT-11,30-SEP-11,Temsu,,en,65.95.80.175,predge@sympatico.ca,13463048,000000120261032,5,5,nothing,5
263442,04-OCT-11,01-OCT-11,Jose,,en,184.147.211.17,santos-204@bell.net,13474704,000000120265560,4,4,Representative was very helpful and tried to resolve the issue.  Quite knowledgeable.,4
263443,04-OCT-11,03-OCT-11,Krishidhar,,en,174.92.110.225,sofig@sympatico.ca,13496712,000000120319777,4,3,Dont keep me on hold so long,5
263444,04-OCT-11,03-OCT-11,Cristobal,,en,74.15.76.149,groache@bell.net,13489410,000000120303938,5,5,nothing,5
263445,04-OCT-11,26-SEP-11,Guylaine,,en,69.157.126.110,los.mas@sympatico.ca,13403994,000000120141514,5,5,,5
263446,04-OCT-11,03-OCT-11,Patricia,,en,69.157.58.206,gilpatboyer@bell.net,13489196,000000120303410,5,5,nothing,5
263447,04-OCT-11,02-OCT-11,Khan,,en,76.65.33.92,pettyan@sympatico.ca,13482288,000000120289529,4,4,Have an anglophone representative.,4
263448,04-OCT-11,03-OCT-11,Lukasz,,en,74.12.41.8,mjmason@sympatico.ca,13493542,000000120298847,5,5,,5
263449,04-OCT-11,03-OCT-11,Wahida,,fr,174.91.184.55,norac@bell.net,13494188,000000120307037,1,1,"Lorsque j'ai parlé avec une technicienne d'un autre pays, je lui ai expliqué le problême que j'avais avec Internet et cette dernière m'a dit que le tout reviendra a la normale concernant le problême que j'avais.  Par la suite elle m'a dit qu'elle ferait parvenir le tout au techicien régional lequel me contacterait;  a ce moment-ci je n'ai reçu aucun appel téléphonique de ce technicien et mon problême persiste toujours.  Alors auriez-vous l'amabilité de demander au technicien qu'il me donne un coup de téléphone lequel est le 819-663-1745.  Il va s'en dire que je possède tous les services de Bell que vous pouvez vérifier en tout temps avec mon dossier.

Salutations

Jacques Caron ",3
263450,04-OCT-11,29-SEP-11,Mathieu,,fr,69.159.166.168,martin-lafontaine@sympatico.ca,13447520,000000120221314,5,5,,4
263451,04-OCT-11,27-SEP-11,Prem,,en,174.92.142.220,roballchin@sympatico.ca,13422452,000000120185084,4,3,,3
263914,04-OCT-11,03-OCT-11,Salvador,,en,70.51.108.185,mcctam@sympatico.ca,13493150,000000120298535,1,1,"I am very disappointed with your support team in the internet. On September 28, 2011(Wednesday). I found out my Bell internet security service that The Anti-virus and Anti-spyware is missing from my service. I call your support team and try to fix the problem. One of your support team member (Harjeeth-I/D#271847), try to fix the problem. I have been in the phone with him for almost 3 hours and still cannot fix the problem. What he dis is try to un-install and re-install back the bell internet security service. And I do not know what he did. He tell me that it is not allow him to un-install and reinstall the program. And tell me do not use the internet banking as I have no virus protection as he cannot reinstall the problem and said will come back to me in 2 days. WHAT IS THIS ALL ABOUT, AFTER 3 HOURS WORKING IN MY COMPUTER AND STILL CANNOT FIX THE PROBLEM. I have a lot to do with my internet banking. How I have to wait for 2 days, and do not have the virus protection. I have no choice, and have to hire from outside the computer technican to fix the problem. The technican came and within 30 minutes, he fix all the problem. Un-install and re-install back the program(Bell internet security service). It cost me $60.00 If your support team can help me and I do not need to spend $60.00 plus waist 3 hours with your support team for nothing.I just wonder should I still using Bell - internet or change to other internet provider.",1
263915,04-OCT-11,04-OCT-11,Amir,,fr,74.15.203.53,j-vsimard@sympatico.ca,13490077,000000120321540,5,5,Je n'ai vraiment rien à redira.,5
263916,04-OCT-11,03-OCT-11,David,,en,174.115.172.115,fanw@sympatico.ca,13488596,000000120318294,4,1,should tell me what's happen why take so long the problem still isn't solved. how long we should wait. we have internet connection problem since Sept. 6th. ,
263917,04-OCT-11,03-OCT-11,Melvin,,en,69.158.160.226,sh-43@sympatico.ca,13496376,000000120304251,4,4,nothing,4
263918,04-OCT-11,03-OCT-11,Manel,,fr,67.68.214.246,yvon.legault@bell.net,13498288,000000120301031,5,4,rien,5
263919,04-OCT-11,01-OCT-11,Reina,,en,38.116.202.205,billjoanne.howell@sympatico.ca,13467696,000000120278118,3,1,"After 10 minutes on hold, I was disconnected.",4
263920,04-OCT-11,03-OCT-11,Jazel,,en,74.14.22.248,peggyec@sympatico.ca,13494638,000000120296123,3,1, was not due to the lack of this rep. but beccause of the problem I experienced. and requested follow up from superior for which I am still waiting,2
263921,04-OCT-11,03-OCT-11,Ryan,,en,137.254.4.7,kiwis.in.canada@sympatico.ca,13491612,000000120307763,3,1,"In a previous support call the operator made a change to my plan with out my approval. I have not agreed to that plan or the current plan. I want to revert to the plan I signed up for. In effect Bell is now in breach of contract. My understanding is that the current solution is a 12 month ""promo"" where as the original plan was a permanent solution. So in effect I need to complain every 12 months. This is not good enough, if a Bell operator makes a mistake on my account then they MUST have the ability to reverse any incorrect entry.",1
263922,04-OCT-11,29-SEP-11,Dan,,en,174.88.35.222,gblackwell@sympatico.ca,13443782,000000120226177,5,5,,5
263923,04-OCT-11,29-SEP-11,Kevin,,en,67.68.50.183,annseffen@bell.net,13440270,000000120226319,5,5,nothing,5
263924,05-OCT-11,03-OCT-11,Alex,,en,64.231.14.86,yawner@bell.net,13498196,000000120296294,5,5,Provide replacement mjodem incapable of wireless operation.,4
263925,05-OCT-11,04-OCT-11,Aleem,,en,70.54.134.44,morris25880@sympatico.ca,13507912,000000120322127,1,1,wasiting time was excessive,1
263926,05-OCT-11,04-OCT-11,Mohamed Sabry,,en,70.55.186.208,roland.bois@sympatico.ca,13509868,000000120337365,5,5,"None.  I was totally satisfied. Mr. Sabry was very nice and very professional dealing with my problem.  I was very nervous and he did reassure from the start.  Bravo monsieur Sabry and encore une fois merci.  Moi, je reste avec Bell! ",5
263927,05-OCT-11,04-OCT-11,Sabrine,,fr,76.67.126.228,christinedaigle2@sympatico.ca,13500898,000000120329821,2,1,"Premièrement, le son du téléphone de votre conseillère était épouvantable, on pouvait nettement entendre tout ce qui se passait dans le centre d'appel. Lorsque j'étais mise en attente, j'entendais absolument tout, plutôt que votre musique d'attente (ce n'est pas un mal en soi). Mais ça rendait la conversation difficile. Aussi, ça a pris un temps fou (30 minutes) pour en arriver à rien du tout. Elle passait son temps à consulter son technicien de niveau 2 (qui apparemment était là) pour finalement me dire qu'elle devait référer mon dossier aux techniciens de niveau 2 qui me rappelleraient. 
J'avais aussi l'impression qu'on ne me servait pas au Canada mais plutôt outre-Atlantique (Tunisie? Algérie?): les accents (ça ne me fait rien, c'est plutôt musical et agréable) mais la ligne qui grichait... Pourquoi on ne donne pas ces emplois aux gens d'ici? Autre problème qui n'a rien à voir avec mon problème technique. ",2
263928,05-OCT-11,04-OCT-11,Kevan,,en,184.151.63.204,walli@sympatico.ca,13512116,000000120323585,4,1,"The problem exists between Bell Mobility's (turbo hub) and Internet's policies. Customer representative was more than helpful but he cannot change policy.
I have tried for over 6 weeks to get these 2 departments to get on the same page and give me the same answers. It's really frustrating.",1
263929,05-OCT-11,04-OCT-11,Visakan,,en,70.50.195.36,joan.kaplan@sympatico.ca,13504854,000000120339104,5,5,,5
263930,03-OCT-11,02-OCT-11,Saifuddin,,en,184.163.108.46,richardwaugh@bell.net,13482690,000000120291870,5,5,,5
263931,03-OCT-11,02-OCT-11,Fathi,,fr,70.30.173.240,n.emond01@sympatico.ca,13481720,000000120281479,5,5,,5
263932,03-OCT-11,30-SEP-11,Hector,,en,64.229.26.128,r.tennison@sympatico.ca,13463146,000000120242448,5,5,,4
263933,03-OCT-11,02-OCT-11,David,,en,174.94.41.194,tedarlene.macdonald@sympatico.ca,13483660,000000120284502,5,5,nil,5
263934,03-OCT-11,01-OCT-11,Irving,,en,70.48.165.83,s.lischkoff@sympatico.ca,13474582,000000120265056,5,5,,5
263935,03-OCT-11,29-SEP-11,Nadim,,fr,76.68.148.109,lorraine.papineau@sympatico.ca,13446888,000000120216371,5,5,,5
263936,03-OCT-11,02-OCT-11,Melissa,,en,64.229.24.82,bernst@sympatico.ca,13477106,000000120289013,5,5,,5
263937,03-OCT-11,01-OCT-11,Joseph,,en,76.75.147.94,falkson@sympatico.ca,13469520,000000120267885,2,1,confirm that the problem had been identified and that someone was actually trying to resolve it. The person answering the phone could not reach a level 2 technician and told me he had sent them an email saying that it would be addressed within 24h. I eventually hung up as I could no longer wait for an answer from the business customer services desk he transfered me to.,2
263938,03-OCT-11,02-OCT-11,Jason,,en,207.236.90.177,hdwillows@sympatico.ca,13479236,000000120287879,5,5,,5
263939,03-OCT-11,02-OCT-11,Kevin,,en,207.236.90.177,hdwillows@sympatico.ca,13479238,000000120288501,5,5,,5
263940,03-OCT-11,02-OCT-11,Sarah,,fr,65.93.50.57,ouellette48@sympatico.ca,13482054,000000120283472,5,5,,5
263941,03-OCT-11,02-OCT-11,Simon,,fr,70.26.220.10,yvon126@sympatico.ca,13484236,000000120288919,4,4,,4
262432,02-OCT-11,30-SEP-11,David,,en,65.93.41.191,wlockrey5611@bell.net,13466074,000000120239827,3,3,"I believe I should be provided with a modem immediately.  I called on Sept 22nd with an issue and they advised sending out a new modem and would arive in 2 to 3 days.  After 7 days I called back and was advised that Purolator had not delivered and they advised that it needed more address info, it was missing my unit number.  I don't understand why it was not resolved by Bell or why I did not receive a call asking for more address info and I am sure Bell has it as I receive my bill with the full address every month.  They resolved by advising when it is returned they will resend it to address.  I asked if I could pick it up, and as they do not have in their hands they could not, therefore I am waiting again.  I am very frustrated by this and I believe customer statisfaction should rule.  I also believe that the task of changing it over should be the responsiblity of Bell and in light of all of my waiting, Bell should send a Bell representative with a new modem and install it for me.

Wendy Lockrey 519-451-0066",3
262433,02-OCT-11,01-OCT-11,Jose,,en,65.93.158.112,oczechut@sympatico.ca,13473374,000000120270661,5,5,,4
262434,02-OCT-11,01-OCT-11,Jose,,en,70.27.120.85,ehorbatuk@sympatico.ca,13469328,000000120264300,1,1,fix the problem and stop causing another,1
262435,02-OCT-11,01-OCT-11,Hana,,fr,70.51.7.44,bellante@sympatico.ca,13467552,000000120268231,1,1,"Trouver autre prétexte que le coût de la vie, si nous signons un engagement les coûts ne peuvent pas augmenter sous prétexte que ce n'était que pour attirer les abonnements, d'autres offres sont offertes par des compétiteurs qui peuvent AUSSI ÊTRE ATTIRANTE ET N'AUGMENTERONS PAS NÉCESSAIREMENT sous argument du marketing (ce qui m'a été répondu par le représentant au bout du fil), alors pourquoi ne pas aller voir ceux qui font du marketing!!!! meilleur que BELL. Je ne crois pas que ce soit la formule pour garder des clients expliquant à la clientèle que c'est ça du marketing, les bénéfies ne sont pas éternel, nous devons assumé que les forfaits qui n'existe plus  doit un moment donné ce payer (nous prenons plus de bande passante avec le forfait illimité), alors comme il n'existe plus nous devons payer le prix pour notre consommation! que les autres n'ont pas. Bref, cela nous porte à réflexion avec 4 services bien d'autres aimerais nous avoir comme client.",1
262436,02-OCT-11,30-SEP-11,Krutthiga,,en,70.27.129.122,nickdemy@sympatico.ca,13462192,000000120239717,3,3,Leave a name and phone number so that I could call her back,5
262437,02-OCT-11,01-OCT-11,Nagender,,en,74.198.9.181,ktgarlick@sympatico.ca,13471578,000000120269560,5,5,N/A ,5
262438,02-OCT-11,26-SEP-11,Nicole,,en,64.231.183.54,the.bourkes@sympatico.ca,13409590,000000120142997,5,4,,4
262439,02-OCT-11,29-SEP-11,Melissa,,en,174.95.129.67,jsjordani@bell.net,13445848,000000120234777,5,5,,5
262440,02-OCT-11,01-OCT-11,Jaime,,en,76.70.114.195,lori.loparco@sympatico.ca,13471978,000000120278090,5,5,Nothing,4
262441,02-OCT-11,01-OCT-11,Jack,,en,184.147.10.50,waynehunter@sympatico.ca,13475998,000000120266189,3,3,,2
262442,02-OCT-11,30-SEP-11,Nebgha,,fr,76.65.83.145,rtchadej@sympatico.ca,13463858,000000120254729,5,4,,5
262443,02-OCT-11,01-OCT-11,Eliena,,en,70.31.105.110,skycaptain@bell.net,13474988,000000120270065,1,1,Hire more experience people ,1
262444,02-OCT-11,01-OCT-11,Alonia,,en,65.95.20.2,christopher.sparling@sympatico.ca,13468316,000000120269640,5,5,nothing at all,5
262445,02-OCT-11,01-OCT-11,Wassim,,fr,70.29.245.132,lacombe6@sympatico.ca,13471660,000000120267436,5,5,,4
262446,02-OCT-11,30-SEP-11,Jose,,en,70.24.115.115,bosslady1@bell.net,13454466,000000120247913,5,5,The person addressing my needs did an excellent job and took the time to help me work through our Internet issues.,5
262447,02-OCT-11,01-OCT-11,Carlos,,en,76.69.52.210,billjoycemercer@sympatico.ca,13467700,000000120268705,5,5,What a difference in two operators. I could understand what was being said.,4
262448,02-OCT-11,01-OCT-11,Kathy,,en,65.94.12.173,andrewanddale@sympatico.ca,13467152,000000120275641,5,5,The problem encountered was unusual and I do not think there is anything better or improved that could have been done.  The problem resolved itself with Kathy's assitance and the person she passed me on to. Thanks!,5
262449,02-OCT-11,01-OCT-11,Marouen,,fr,184.146.230.195,m.a.veilleux@sympatico.ca,13472116,000000120272546,5,5,"il est patient avec MOI M. Habib tres qualifié si c etait lui qui me repond et resoulu mon probleme j irais chez un competiteur, il rigole avec moi et m explique le problème que j ai en details je suis tres nerveuse et ca m appaisse no employé. est 751812 faites que sa carriere porgresse bien IL EST NOUVEAU et tres qualifié MERCI HABID sa voix est calme et posée il est intelligent et il tres efficace !!! tres bon de l avoir engagé et faites le porgresser il a du talent celui la c est la 2 e fois que je lui parle quand j ai du trouble et c est pas la faute de Bell c est moi qui fait des choses .... en toit cas ça c est privé !",5
262450,02-OCT-11,30-SEP-11,Omer Ahmed,,en,70.50.106.34,greg.robbins@sympatico.ca,13457606,000000120259825,2,,"Way too long a wait time. It don't matter, Rogers is cheaper and has more bandwidth",2
262451,02-OCT-11,01-OCT-11,Methil,,en,142.177.154.183,pcwells@sympatico.ca,13473626,000000120267877,5,5,,5
262452,02-OCT-11,22-SEP-11,Ameer,,en,184.148.135.232,kingcharly@bell.net,13358946,000000120055009,3,3,,3
262453,02-OCT-11,01-OCT-11,Christine,,en,70.55.184.146,tannieliu@sympatico.ca,13475420,000000120269046,4,4,"No, Bell even have someone to answer our inquiries during the weekend that is incredible. I am comfortable to be a Bell customer and will continue with Bell.",5
262454,02-OCT-11,01-OCT-11,Vijay,,en,65.94.198.177,kendon@sympatico.ca,13471404,000000120267415,5,5,at times I could not hear your rep the sound would fade,5
262455,02-OCT-11,01-OCT-11,Cesar,,en,70.31.30.25,sallyhewson@sympatico.ca,13474628,000000120270006,5,5,,4
262456,30-SEP-11,29-SEP-11,Marc,,fr,70.53.194.54,rene.suter@sympatico.ca,13449882,000000120216173,5,5,,5
262457,30-SEP-11,29-SEP-11,Jesus,,en,76.69.237.106,louisefregeau@sympatico.ca,13446928,000000120228827,5,5,nothing,5
262458,30-SEP-11,29-SEP-11,Victor Gabriel,,en,70.24.94.83,william.cosby@sympatico.ca,13452480,000000120232144,1,2,My internet service was down a day & a half!What the hells going on? ,1
262459,30-SEP-11,29-SEP-11,Juan Carlos,,en,64.229.168.78,joeleblancking@sympatico.ca,13445576,000000120218277,5,5,,4
262460,30-SEP-11,29-SEP-11,Catherine,,en,70.49.157.211,lisart@sympatico.ca,13446788,000000120221199,4,5,n/a,3
262461,30-SEP-11,29-SEP-11,Irfan,,en,74.15.0.132,narnold@bell.net,13448560,000000120230192,4,,Our call was disconnected part way through and we had to begin again - no one's fault.,5
262462,30-SEP-11,27-SEP-11,Achref,,fr,199.22.57.2,jacques.senechal@sympatico.ca,13416808,000000120183556,1,1,Rendre disponible le service pour lequel on nous facture.  Vendre et appeler les choses telles qu'elles sont.,1
262976,03-OCT-11,28-SEP-11,P Senthil,,en,174.91.76.18,sandy.stevenson@sympatico.ca,13436862,000000120195964,1,3,"Bring the call centres back to Canada and stop treating me like an idiot. If I hear one more ""I can help you with that sir"" I will scream. It is stating the obvious and it is nothing more than a script. The rep kept putting me on hold to get the answer. My time is valuable but this call must have taken 30 minutes. The call was about the return of a modem we had replaced. I told them the tech took it. She said she would put a note on the file so that if I did get charged the $75 fee thay would reverse if when I called back. She didn't seem to understand I don't want to call back I want the issue resolved now. She didn't seem to understand that. 

Get rid of Emily. It drives me crazy. Makes me feel like an idiot.

Every time I call Bell I am mad by the time I am finished. It doesn't matter why I am calling. If the competion was any better I would have left long ago. Your service has gone downhill so bad it is unbelievable. 

I would be happy to discuss this but I doubt I would get a call as I don't think you care. It's is definitely not the Ma Bell of old. It is terrible.",1
262977,03-OCT-11,02-OCT-11,Kevin,,en,74.15.248.93,carpensan@sympatico.ca,13477480,000000120285671,4,4,"My only complaints are that both times I called in I was on the phone for approximately 45 minutes, most of which was wait time, though I realize Bell has a huge number of customers.  I also had difficulty hearing the staff member at times, possibly because he/she is on a headset, but the background music while on wait faded in and out also.  Neither of these complaints is a major issue though, since I am happy with the service.",4
262978,03-OCT-11,02-OCT-11,Imran,,en,74.12.224.212,alex_maria@sympatico.ca,13476634,000000120287176,1,1,"so called supervisor actually offended me. not helpful at all, problems for over a month, every 2nd day on the phone with bell for hour and more is not ACCEPTABLE!
",1
262979,03-OCT-11,18-SEP-11,Kyle,,en,70.27.87.98,justin_blanchette@sympatico.ca,13301398,000000119963974,4,4,,3
262980,03-OCT-11,30-SEP-11,Marouen,,fr,67.71.76.218,p.charle@sympatico.ca,13462532,000000120252666,5,5,,5
262981,03-OCT-11,01-OCT-11,Carolina,,en,174.92.15.48,saul@sympatico.ca,13474736,000000120273465,4,5,Clearer english,5
262982,03-OCT-11,02-OCT-11,Sebastian,,en,69.10.225.39,susan.bernstein@sympatico.ca,13483514,000000120289604,2,2,The person just asked if internet was working and then hung up.  ,2
262983,03-OCT-11,02-OCT-11,Diane,,en,70.51.110.233,altee@sympatico.ca,13476668,000000120288305,4,5,,3
262984,03-OCT-11,02-OCT-11,Ramesh,,en,76.68.110.21,ere@sympatico.ca,13478510,000000120290658,5,5,"Make sure that situation does not occur.
I got an error message saying my security was oversubscribed and so it was discontinued!  I should never be without  security coverage.  ",5
262985,03-OCT-11,02-OCT-11,Wael,,fr,70.29.195.14,lj.charlebois@sympatico.ca,13480664,000000120287172,2,1,avoir un technicien plus compétent et aussi une ligne téléphonique acceptable !  La prochaine fois j'exigerai un technicien qui sera au Quiébec,2
262986,03-OCT-11,02-OCT-11,Mohamed,,fr,70.29.235.115,davidbelot@sympatico.ca,13477974,000000120283442,5,5,"Le transformateur du modem BELL est défectueux. Merci de sélectionner des fournisseurs garantissant la fiabilité de leurs équipements. 
On m'indique 2 à 3 jours ouvrables pour la livraison de la pièce alors que la panne a été signalée un Dimanche. 4 jours sans internet, donc. C'est trop long. J,utilise internet pour mon travail (consultant).
Je souhaiterais une compensation. Je m'attends à la gratuité de mon forfait internet pour le mois courant pendant lequel est survenue la panne. Mois de Septembre donc. Merci de répondre à ma  demande.",3
262987,03-OCT-11,29-SEP-11,Afroze,,en,142.46.193.242,jeff.darrington@sympatico.ca,13445178,000000120234774,2,4,"I called on behalf of my sister who lives down the street.  We both have had DSL from bell for at least 10 years.  They moved into this new house 2 years ago and the internet speeds were constantly dropping to .14 KBPS, where normally I get 2MB downloads.  When talking to the call center in India, they said they did a test on the line(which they can't, I worked at Nortel for 15 years) and said the downloads are 2.5mb down with no issue.  This would be to the Bell CO.  I agreed and hung up knowing that was not the case.  My Brother inlaw was on his cell phone calling bell support at the same time and got a great Tech French speaking (english) in Quebec or Montreal and he looked up the account it was mis-configured right from Day 1!!  There was some config in the DSLAM that caused issues with how the Circuit was working for their line.  I would expect that my sister should be getting at least 1 years service back paid to her for having this issue that was not understood by the call center.  Her phone number is 613-475-4061 Last name is Shuttleworth.... If the French Gentleman had not have gone into the configuration and seen that this was an issue with configuration my sister probably would have been calling Cogeco cable today and cancelling Bell service.",
262988,04-OCT-11,03-OCT-11,Kalyca,,en,70.31.43.79,srmrosie@sympatico.ca,13496844,000000120295844,5,5,Give more of a discount for loyality,5
262989,05-OCT-11,04-OCT-11,Kanchana,,en,69.157.73.218,mapa96@sympatico.ca,13506864,000000120331318,3,3,I am very upset because of recent dealings with Bell. I have been a loyal customer since the beginning. I was told that the new modem would cost me nothing but postage(20.00) but I was charged 49.00. I lost use of my computer for almost a week and lost 5 days of TV when my reciever broke down but I still have to pay full price. ,2
262990,05-OCT-11,04-OCT-11,Ryan,,en,174.91.158.148,nathan.payne@sympatico.ca,13508238,000000120338081,4,4,"I understand that you have a need to maintain existing customers but I have found that the repeated re-iteration of services that will be lost due to cancellation of services by a customer (me), comes off as a ploy to create fear in the customer with the hope that they will maintain their service.  I have found this with both customer service agents, but Ryan was the most courteous.  Hopefully this is not a message that is endorsed by management in attempt to ""improve"" sales performance, or worse, a customer retention strategy. Ryan did a great job of being polite and courteous working with the tools available to him.  My feedback is meant for Bell as a whole because I witnessed this behaviour by two different sales agents which means that it is more than a mere coincidence and potentially a company-wide practice.",3
262991,05-OCT-11,04-OCT-11,Aymen,,fr,74.14.188.157,lucgauthier_5@sympatico.ca,13506550,000000120329699,2,2,"Trouver la raison pour laquelle je n'ai toujours pas reçu mon avis de facturation de Bell, moi qui le reçois habituellement dès le premier jour du mois.",4
262992,05-OCT-11,04-OCT-11,Mudilyar,,en,184.145.110.173,reynoldsrg@sympatico.ca,13509564,000000120341513,4,5,Have the technicians speak closer to the microphone.,5
262993,05-OCT-11,04-OCT-11,Ingrid,,en,67.71.56.84,dcrosby1@bell.net,13501628,000000120327898,5,5,,5
263452,04-OCT-11,03-OCT-11,Mauricio,,en,74.198.165.43,melyafawi@sympatico.ca,13493262,000000120303766,1,1,"Since last week i have no internet.
next time when technician move dsl from outside the building to inside , let them be sure they moved all. i called and no one told me what is the reason i get disconnected.they tell me its inside my apartment.if bell knew my connection is inside the building , then why send technician after 5 PM ?
why they moved inside the building , if they can not enter anytime??
Colbanet is 20$ for 25M the speed and unlimited download.
Iam with bell for 12 years , and they don't care if i stay without internet for 1 week.
 ",1
263453,04-OCT-11,03-OCT-11,Mudilyar,,en,70.50.51.247,tammy.hawkins@sympatico.ca,13497275,000000120308161,5,5,,4
263454,04-OCT-11,01-OCT-11,Nikitha,,en,64.231.80.185,jimmypersaud@sympatico.ca,13470912,000000120273947,5,5,"I had a Long outstanding Complaint adainst bell, i CALLED NUMEROUS TIMES, THE BEST PERSON i SPOKE TO AND WHO WAS VERY WILLING TO LISTEN AND TO EMPHATISE IN UNDERSTANDING MY PROBLEMS AND GIVING ME THE ASSURANCE AND FOLLOW UP WAS RSDDY ID NUMBER  IXM486",5
263455,04-OCT-11,03-OCT-11,John,,en,184.151.63.221,magbluteau@sympatico.ca,13492610,000000120319316,4,5,Don't know,4
263456,04-OCT-11,03-OCT-11,Erika,,en,70.27.192.187,mcbassoc@sympatico.ca,13493134,000000120308245,4,4,,5
263457,04-OCT-11,03-OCT-11,Aymen,,fr,74.14.171.221,ghi.tech@sympatico.ca,13489150,000000120297402,5,5,"Pour ce qui est du travail de Bell (le technicien) cela était parfait. Le contrat a été respecté.

Pour faire mieux (côté Bell):
Aider le client a mieux utiliser son modem-router pour configurer son réseau interne (pour les super users seulement). Ce n'est pas une perte de temps, c'est un ciment qui garde ces gens qui ont de l'influence sur le commun des mortels pour leur dire le mot magique: ""garde ta ligne avec Bell, c'est mieux..."". Car si mon réseau interne ne marche pas parce que Bell me dit que son contrat se limite au Modem ... Je dirais à M. DiNardo, F... Je vais ailleurs!

Comment faire:
Former une équipe de technicien Bell pour s'occuper des irréductibles Users pour les aider à ""faire la promotion"" autres users en leur rendant un service au-delà du Modem Bell... Tel que le technicien qui m'a rendu cet excellent service.
Othman Hablani
514-337-3399 

",3
263458,04-OCT-11,03-OCT-11,Luke,,en,76.70.50.139,lporterfield@sympatico.ca,13492366,000000120318170,5,5,Your call wait times between transfers was absolutely horrid.  I was on the phone for 1 hour 40 minutes and of that I only spoke to representatives for 35 minutes of that.,5
263459,04-OCT-11,03-OCT-11,Amine,,fr,184.147.254.238,tboutin@sympatico.ca,13497328,000000120318757,5,5,,4
263460,04-OCT-11,03-OCT-11,Karishma,,en,76.65.7.171,marieluisepickert@sympatico.ca,13492818,000000120298980,5,5,"Nothing, really.",5
263461,04-OCT-11,03-OCT-11,Grace,,en,70.26.96.23,divamitch@sympatico.ca,13487828,000000120316226,2,1,This call was done by my installer for the fibe TV/Internet. He was put on hold for over 30 minutes and then was disconnected.   Then the TV and intenet could still not be used due to some problem at your offices.  He finally left after 9pm which was over 10 hours trying to install my new Fibe.   I had an appointment for someone to arrive from 8-12 am.  So I was waiting for over 12 hrs for this installation. ,3
263462,04-OCT-11,03-OCT-11,Luis,,en,50.101.38.85,janeszilvassy@bell.net,13490290,000000120293245,5,5,Nothing.  Service was excellent and I didn't even have to wait for my call to be dealt with,5
263463,04-OCT-11,03-OCT-11,Suresh,,en,70.52.175.34,jober@sympatico.ca,13490870,000000120303552,5,5,"nothing, ",5
263464,04-OCT-11,03-OCT-11,Moses,,en,70.55.40.17,lerascanindo@sympatico.ca,13492002,000000120294997,4,4,,4
263465,04-OCT-11,30-SEP-11,Robert,,en,65.95.182.110,JAdamsalter@bell.net,13452954,000000120251657,4,4,"ensure initial techs serving new customers
turn off the wireless component to the customers system if they are not going to use it.",4
263466,04-OCT-11,03-OCT-11,Hector,,en,216.209.218.36,rick-dorisnash@sympatico.ca,13495406,000000120320837,5,5," Nothing !!  I was having trouble connecting to Symp.  (dial up)  Hector was very helpful, and phoned me back until we were able to solve the problem.  I was very happy with his help, and he was extremely patient, and polite.",5
263467,04-OCT-11,03-OCT-11,Maryssa,,en,206.172.136.47,canlearn@sympatico.ca,13486368,000000120316633,1,1,I have also emailed executive.office @bell.ca on sept 12th and and sept 27th and have had no reply other than a receipt of my email. I don't know if anyome is even looking into the problem.,
263468,04-OCT-11,03-OCT-11,Kevan,,fr,70.55.181.61,mjsaint-germain@sympatico.ca,13493546,000000120293963,5,5,,5
263469,04-OCT-11,02-OCT-11,Mauricio,,en,70.49.26.122,pshantz@bell.net,13482416,000000120283402,4,4,I called twice both times resolved in different ways and was told I could not change an issued password that was not correct.,4
263470,04-OCT-11,01-OCT-11,Jack,,en,24.114.255.99,julie.lavigne@sympatico.ca,13471228,000000120271502,4,4,Customer service reps with better english speaking skills,3
263471,04-OCT-11,03-OCT-11,Daniella,,en,69.157.74.149,coxwell@bell.net,13487020,000000120309413,3,4,not to recommend extra stuff we don't really need. To imform the customer about ordered products alittle better.,5
263472,04-OCT-11,03-OCT-11,Ahmed,,en,65.95.143.235,eanderson779@sympatico.ca,13488232,000000120319081,5,5,"you people did great putting me at ease thankyou for for you time in helping me 
",5
263473,04-OCT-11,03-OCT-11,Soumaya,,fr,70.48.109.181,lucifer12@sympatico.ca,13492430,000000120304652,5,4,rien,5
263474,04-OCT-11,03-OCT-11,Wissem,,fr,70.52.66.82,alainbouch@sympatico.ca,13484996,000000120319252,1,2,"Me donner des renseignements sur l'état du réseau dans mon secteur, arrêter de me demander la liste de questions 'standard' pour les dummies genre ""est-ce que votre modem est branché?"" alors que je lui indiquait que c'était des pannes sporadiques, celui qui m'a répondu n'y connait rien en réseau, il n'a même pas demandé le relevé des erreurs rencontrées par le modem ...",2
263475,04-OCT-11,03-OCT-11,Achref Badii,,fr,70.30.199.250,rouard@sympatico.ca,13495806,000000120302099,3,2,"J'ai des problèmes avec mon service internet depuis plusieurs semaines, 2 techniciens sont venus et ce n'est toujours pas réglé. ",3
263476,04-OCT-11,03-OCT-11,Kevin,,en,70.49.3.18,destinson@sympatico.ca,13487708,000000120293535,5,5,,3
263477,04-OCT-11,03-OCT-11,Elmer,,en,69.156.152.207,jandascott@bell.net,13490278,000000120320713,5,5,nothing,3
263478,04-OCT-11,03-OCT-11,Samia,,fr,69.157.173.19,tgravel75@sympatico.ca,13497424,000000120304089,4,4,"baisez vos prix pour vaincre les autreconcurent 
avecmeilleur prix ",4
263479,04-OCT-11,03-OCT-11,Kevan,,en,69.157.5.102,thom.randj@sympatico.ca,13497492,000000120294777,5,4,"Since the problem seems to be caused by aging wires (about 50 years old), replace them. ",5
263480,04-OCT-11,03-OCT-11,Jessa,,en,70.50.179.88,d.height@sympatico.ca,13487190,000000120293096,3,3,"it takes too long waiting in line to talk to someone, who is mostly hard to understand.",4
263942,03-OCT-11,30-SEP-11,Emylie,,fr,208.66.231.11,nrathwell@sympatico.ca,13462374,000000120250487,4,4,,2
263943,03-OCT-11,29-SEP-11,Romy,,en,70.31.79.130,jdsmith28@sympatico.ca,13445106,000000120215854,3,4,"to resolve the issue, the technician asked if she could actually work on my computer, which I was OK with.  I was not impressed with her flippant attitude when I had to check the box that I had read and understood the terms and conditions for her to log on to my computer.  She did not understand why I would need to read the document before agreeing to this process. Very unprofessional and she was clearly pissed off at me for even considering taking time to read the document. She challenged me and said that if I wanted her to help me to just check the box so she could get the issue resolved.

She definitely needs further work regarding respect and courtesy with customers.",4
263944,03-OCT-11,02-OCT-11,Felix,,en,174.93.114.117,jbuchmueller@sympatico.ca,13479622,000000120282497,5,4,,5
263945,03-OCT-11,30-SEP-11,Asma,,en,99.236.72.3,ontdream@sympatico.ca,13462482,000000120258160,1,1,,3
263946,03-OCT-11,02-OCT-11,Med Hedi,,fr,206.47.249.246,cafee323@sympatico.ca,13477394,000000120287712,2,2,Manque d'écoute l'agent n'a pas bien compris les questions que je lui est demander et ne ma pas donner l'information complète tel que le frais de modem.,3
263947,04-OCT-11,03-OCT-11,Mohamed,,fr,98.143.209.223,jyclal@bell.net,13491236,000000120298382,1,1,trouver mon modem que j'ai retourné (le site de poste canada me dit que le modem a été retourné le 15 septembre.) au lieu de me menacé de me charger 75$ de plus.,1
263948,04-OCT-11,01-SEP-11,Raouf,,fr,64.229.212.57,marierose33@sympatico.ca,13101783,000000119594506,4,4,,4
263949,04-OCT-11,03-OCT-11,Will,,en,50.101.229.156,khobin@sympatico.ca,13491550,000000120297067,5,5,Everything was quick and satisfactory.,5
263950,04-OCT-11,03-OCT-11,Balaji,,en,69.158.91.161,rpetre@bell.net,13495840,000000120319820,5,5,Nothing could be done from a tech stabndpoint as it was an area outage that i was callingabout,4
263951,04-OCT-11,03-OCT-11,Perumalla,,en,74.14.25.104,tscott55@sympatico.ca,13497712,000000120310187,5,5,,4
263952,04-OCT-11,03-OCT-11,Alvaro,,en,174.89.101.207,Michanne@bell.net,13484618,000000120310086,5,4,,5
263953,04-OCT-11,22-SEP-11,Omar,,en,74.12.0.241,joyous13@sympatico.ca,13358452,000000120056006,1,1,"Without being able or willing to tell me what the problem was, Omar insisted that it was not a Bell issue and that it was one that I had to resolve with a different email service provider - regardless of the fact that the problem was occurring on mail being sent via the Bell outgoing mail server. Rather than work with me to solve the problem, Omar kept stating this over and over again until I, regrettably but not surprisingly, completely lost my temper and hung up on him.
I called back later, got a different agent in Guatemala. Sarah, who was excellent and figured out that the problem was with Bell and a change BELL had made to their server a few days prior to my call. It was the customer name entered on my email account settings. For the past 11 years this has been a shared email account that USED to set the 'FROM' field using the name provided in the user's email application settings. Suddenly, Bell decided to override the customer's email settings and use the customer name listed in Bell account information (accessed via the Windows Live ID online account tools). 
Omar could benefit from notification, training and a robust explanation of the impact of changes to the servers so that when they - inevitably - cause issues for users, he can respond appropriately. 
While I completely regret losing my temper, raising my voice, and directing profane, abusive language at Omar, his stonewalling tactics were infuriating and time wasting. 
In the recent past I have created and delivered training for entire remote help centres in North and South America, for what is now the largest technology company in the world. I would not characterize Omar as a good or skilled agent.",1
263954,04-OCT-11,03-OCT-11,Amine,,fr,67.68.251.194,c.halle@sympatico.ca,13486292,000000120318140,5,5,Merci de sa patience,5
263955,04-OCT-11,03-OCT-11,Hadhemi,,fr,50.100.109.72,clement003@sympatico.ca,13486904,000000120303866,5,5,"Tout était parfait.

La personne a tout de suite compris le

problème et elle était d'une grande

courtoisie.",4
263956,04-OCT-11,01-OCT-11,Vijayashanti,,en,184.145.110.8,john.heney@sympatico.ca,13471076,000000120267693,5,5,,5
263957,04-OCT-11,01-OCT-11,Kmar,,fr,174.91.184.94,lachancejr@sympatico.ca,13471646,000000120273488,4,4,Tout est bien.,5
263958,04-OCT-11,27-SEP-11,Cristobal,,en,70.54.83.254,gordop@sympatico.ca,13416032,000000120172019,4,4,,4
263959,04-OCT-11,22-SEP-11,Karen,,en,69.157.68.174,wales99@bell.net,13365236,000000120060822,4,4,NO PHONE CALLS about your surveys on customer service....just emails PLEASE  THANKS,4
263960,04-OCT-11,03-OCT-11,Larissa,,en,207.219.69.202,scberni@sympatico.ca,13496210,000000120309646,5,5,I was happy to get a Canadian call centre.,5
263961,04-OCT-11,03-OCT-11,Victoria,,fr,65.92.29.238,daniel.proteau@sympatico.ca,13487306,000000120305298,5,5,rien,5
263962,04-OCT-11,02-OCT-11,Sana,,fr,76.67.149.191,ginette.st-louis@sympatico.ca,13478978,000000120284671,5,5,"Je remercie pour l'excellent service 
et la patience de la conseillère.",5
263963,04-OCT-11,03-OCT-11,Jaime,,en,65.95.100.17,russellkathy@sympatico.ca,13495910,000000120300758,2,2,Internet service is SLOW!! And you charge to much!,2
263964,04-OCT-11,03-OCT-11,Moez,,fr,76.65.59.44,pichenicole@sympatico.ca,13494762,000000120308923,5,5,Votre service à la clientèle s'est considérablement amélioré depuis un an ou deux. Il n'y a qu'à continuer dans la même voie. ,5
263965,04-OCT-11,03-OCT-11,Hadhemi,,fr,174.93.250.235,editionsld@bell.net,13488268,000000120302590,3,2,regler mon probleme,4
263966,05-OCT-11,04-OCT-11,Mouna,,fr,70.50.242.161,alina.balan@bell.net,13499138,000000120323839,5,5,,4
263967,05-OCT-11,03-OCT-11,Samuel,,en,70.30.111.143,estickel@sympatico.ca,13488494,000000120303273,4,4,,4
262463,30-SEP-11,29-SEP-11,Helmi,,fr,174.92.166.235,promostyle@sympatico.ca,13449528,000000120223761,3,4,"Avoir une personne qui répond aussitôt que nous appellons 310-Bell à la place du fameux répondeur; faite 8 faite 3 faite le 56 faite le 2 ",3
262464,30-SEP-11,29-SEP-11,William,,en,174.91.6.190,tremblay.reg@sympatico.ca,13452000,000000120235185,4,4,,4
262465,30-SEP-11,28-SEP-11,Wayne,,en,206.130.173.59,btay@bell.net,13427136,000000120204727,1,1,Get professional people to work for Bell! I have to call everyday cause of your mistakes! one agent says one thing and the other one says another! I am SOOOOOOO tired of calling every day cause you guys don't know what you are talking about!!!! I still don't have my internet working and no one seems to know what to do cause they don't give a DAMN!!! Get some professional people to work there for a change and keep the JOBS IN CANADA!!! where they belong!!!,1
262466,30-SEP-11,28-SEP-11,Frank,,en,76.71.78.252,djobi47@sympatico.ca,13428622,000000120200207,1,1,Have a working knowledge of Apple computers,3
262467,30-SEP-11,28-SEP-11,Hassiba,,fr,67.68.215.148,bergefleury@sympatico.ca,13426718,000000120188636,4,3,,2
262468,30-SEP-11,29-SEP-11,Rudys,,en,65.92.101.45,rphug@sympatico.ca,13450346,000000120228960,4,1,Resolved the problem instead of going to another provider,2
262469,30-SEP-11,28-SEP-11,Hadhemi,,fr,65.93.131.93,moniquebessette3@sympatico.ca,13434410,000000120201304,1,3,"Le conseiller qui nous a répondu n'était même pas au courant du numéro de routeur que je possédais. Les informations n'étaient pas à jour dans vos dossiers, je ne sais pas mais le service que nous avons reçu était décevant il a fallu insister pour obtenir satisfaction.",
262470,30-SEP-11,28-SEP-11,Sonia,,fr,65.93.131.93,moniquebessette3@sympatico.ca,13434412,000000120200989,1,3,"La demande a été résolue parce que nous avons insisté pour obtenir satisfaction. Le conseiller n'avait pas les informations exacts au dossier, le numéro de routeur était inexact, et le représentant du magasin bureau en gros avait besoin de ces informations pour mettre mon ordinateur portable à jour et pour sécurisé pour portable, il a donc fallu insister fortement pour obtenir satisfaction.",
262471,30-SEP-11,27-SEP-11,Nelson,,en,70.48.41.11,jedsmith@sympatico.ca,13417150,000000120173648,5,5,Nothing -Nelson was very professional.,5
262472,30-SEP-11,22-SEP-11,Claudia,,en,76.68.99.135,bee_dallaire@sympatico.ca,13353170,000000120075348,5,5,Have higher speed internet available to the Russell area :),4
262473,30-SEP-11,27-SEP-11,Joseff,,en,204.16.100.105,ezanetti@sympatico.ca,13415112,000000120180392,4,,,
262474,30-SEP-11,29-SEP-11,Mehdi,,fr,174.92.243.67,albert.j@sympatico.ca,13439867,000000120232426,4,5,,4
262475,30-SEP-11,29-SEP-11,Dwayne,,en,76.65.184.206,ed.zajdler@sympatico.ca,13442940,000000120215230,5,5,"I will not accept any service from outside of Canada, NO. If I feel that I have a tech outside of Canada, I wll demade an CANDADIAN rept. Even if I have to pay for or I will change services, I WILL.
",3
262476,30-SEP-11,29-SEP-11,Franssesca,,en,70.27.60.156,plellis@sympatico.ca,13449462,000000120235831,4,4,,4
262477,30-SEP-11,29-SEP-11,Haricharan,,en,70.26.63.99,b.rodney@bell.net,13440528,000000120236304,5,4,nothing,5
262478,30-SEP-11,29-SEP-11,Camille,,fr,184.148.255.238,calipso41@sympatico.ca,13441250,000000120224790,5,5,,5
262479,30-SEP-11,29-SEP-11,Jhon,,en,174.94.27.186,ruth_lazenby@sympatico.ca,13450412,000000120230729,5,1,I WAS TRANSFERED FROM JOHN TO A FEMALE TECH BUT WAS CUT OFF BEFORE TALKING TO HER AND COULD NOT GET BACK. TO-DAY I SPOKE TO A PERSON CALLED DAVID AND HIS ADVICE SOLVED THE PROBLEM. R.LAZENBY,
262480,30-SEP-11,29-SEP-11,Alvaro,,en,174.95.227.216,stuart543@sympatico.ca,13451376,000000120221413,4,4,forward me to a canadian representative sooner for clearer and easier communication,4
262481,30-SEP-11,29-SEP-11,Guylaine,,en,65.93.197.15,kschlonies@bell.net,13446392,000000120226134,5,5,"Nothing, excellent service",5
262482,30-SEP-11,27-SEP-11,Ali,,en,76.64.93.254,danielle.laporte@sympatico.ca,13413880,000000120183486,4,4,To actually come up with what is causing our password problem in Outlook Express as this is the sixth time in 10 days.,4
262483,30-SEP-11,27-SEP-11,Mustapha,,fr,76.65.57.251,jplepage_52@sympatico.ca,13417744,000000120169475,5,5,"Service a étét tres clair ,correct et patient",4
262484,30-SEP-11,29-SEP-11,Henry,,en,74.14.90.165,brett11@sympatico.ca,13441052,000000120217055,4,3,Some of my emails are still not coming through to my Outlook - can only find them online at sympatico.ca,3
262485,30-SEP-11,28-SEP-11,Pedro,,en,70.28.46.40,wdavidson@bell.net,13438732,000000120190320,5,5,,4
262486,30-SEP-11,29-SEP-11,Jean-Philippe,,en,174.93.33.63,lloyd.mcgeachie@sympatico.ca,13446834,000000120235256,5,5,,5
262487,30-SEP-11,29-SEP-11,Reginald,,en,70.29.190.2,boni.face@sympatico.ca,13440958,000000120216033,4,1,"An error was made by Bell and I was without my service from September 23rd.
When I called on September 29th they told me it would be another 24 hours.  Not very good service.",4
262488,30-SEP-11,29-SEP-11,Joseph,,en,50.100.50.124,mwgiesen@bell.net,13448460,000000120229140,4,4,,5
262489,30-SEP-11,28-SEP-11,Jason,,en,174.93.126.5,zaffar.khan083@sympatico.ca,13439116,000000120205687,3,3,WE WANT GOOD SERVICE AT AFFORDABLE PRICE.,4
262490,30-SEP-11,29-SEP-11,Tejaswvi,,en,174.92.102.244,a.dennis.whittaker@sympatico.ca,13439558,000000120234625,2,1,"later contact with Shawn was excellent.
cause of loss of browsing was determined and his recommendation followed today with 100% success.",1
262491,30-SEP-11,09-SEP-11,Moez,,fr,76.65.168.18,ericsonya@sympatico.ca,13192534,000000119767503,4,5,non,4
262492,30-SEP-11,12-SEP-11,Karen,,en,70.31.53.78,afarrell@bell.net,13218274,000000119811665,3,4,"Brian, who repaired the satilite system took the time to explain how the remote control worked/he showed us step by step how to setup the new HD RECEIVER.Very polite,and thorough.good technician.",5
262493,01-OCT-11,29-SEP-11,Lilian,,en,64.231.54.21,w_blunt@sympatico.ca,13452312,000000120223735,4,4,Reduce waiting time.,5
262494,01-OCT-11,30-SEP-11,Christine,,en,174.89.103.188,davidmanion@sympatico.ca,13455740,000000120259592,5,5,,5
262495,01-OCT-11,28-SEP-11,Reshma,,en,69.159.44.126,coletted2@sympatico.ca,13427816,000000120203689,3,1,"Ido not think the girl understood what I wanted.Itried to explain to her that the technition did not know what to do the previous Sat. He did not know what to do because the order did not say I had internet.So he left me without a tel.She sent me arepair guy. I was in tears. The problem I believe is how they fill out the order. Customer service is very rude.They cut you off, I was once put back in the queue. to day is the first time I get both services. I moved in on May30th in a residence I had put in A request early May no one showed up that day. After several attempts I got a telephone on July fiftheen Another time I asked for the supervisor I am sure it was one of her colleeges she told me I would  get my telephone in one hour I knew they were making fun of me.AS I said It  was four month sept.30.I answered One of these and I never got any follow up.I don t understand this kind of service anymore.     ",2
262994,05-OCT-11,04-OCT-11,Karen,,en,65.93.177.36,north_of_9@sympatico.ca,13508428,000000120338322,5,5,"The customer Rep, went above and beyond to resolve the issue that i was having regarding my internet.  So there ISN'T anything i would change with my experience from yesterday.  I just wish more CR's would have that level of high standard when it comes to serving the customer. ",5
262995,05-OCT-11,04-OCT-11,Hema,,en,76.69.22.219,monishaw.vinoo@bell.net,13507882,000000120340785,5,4,none,5
262996,05-OCT-11,04-OCT-11,Alejandro,,en,76.69.37.52,alan016@sympatico.ca,13499030,000000120346464,5,5,none great service,5
262997,05-OCT-11,01-OCT-11,Hema,,en,69.159.63.208,cqjay@sympatico.ca,13468534,000000120265941,2,3,"I lost the password to my wifi connection (had to change it a week ago because YOU reset all my router) and apparently you don't retain them either. So to get my password I had to change the name of the wireless account and reset my password, then I had to go around set up all my wireless equipment. You people are horrible to deal with!!!!",1
262998,05-OCT-11,04-OCT-11,Stephane,,fr,184.144.141.248,suzanne.latour@sympatico.ca,13511168,000000120331443,5,5,tout a été fait et je suis satisfaite,5
262999,05-OCT-11,04-OCT-11,Hassan,,fr,184.144.141.248,suzanne.latour@sympatico.ca,13511170,000000120336819,4,4,je suis satisfaite,5
263000,05-OCT-11,04-OCT-11,Anna marie,,en,76.69.86.47,comdes@sympatico.ca,13501170,000000120324698,2,1,"Bell shut down my internet during peak business hours ""at the clients request"" which was not true.  No explanation was provided and I was told it would be 2 - 24 hours to have the service restored.",2
263001,05-OCT-11,04-OCT-11,May,,en,70.51.125.131,ronney@sympatico.ca,13509936,000000120340942,2,2,"This was one of the most tedious experiences with customer service I've ever had. I felt I had to repeat everything many, many times before she seemed to get what I was saying. I've never really had this issue with Bell in the past. I got the feeling she was paying more attention to what she had to do on the computer than to actually grasping what I was trying to tell her. I still have to call back to resolve this; after an hour on the phone, I was too tired to continue.",3
263002,05-OCT-11,04-OCT-11,Asir raja,,en,184.148.111.181,annemorris@sympatico.ca,13499398,000000120334240,1,2,I upgraded my internet service and was having difficulty connecting to my wireless printer. I was give a number to call for assistance with the printer. It was a service which I had to pay for the service which I didn't appreciate. I eventually figured out the issue myself but it would have been appreciated if I could have been given a few tips on things to try to get the issue resolved with my printer versus sending me to a company that charges for the service,2
263003,05-OCT-11,03-OCT-11,Jermelyne,,en,70.52.171.225,lmurk@sympatico.ca,13492250,000000120299379,5,5,"The service call was about not receiving the modem from me, when in fact it had been returned...proven by Canada Post tracking number.  Bell is too quick to blame the customer when it was really slow processing by Canada Post.",4
263004,05-OCT-11,03-OCT-11,Fathi,,fr,67.71.181.238,dducepp@sympatico.ca,13487562,000000120294840,3,2,"D'engager vraiment des gens qui s'y connaissent.  Malheureusement chez Bell ce n'est pas tellement le cas. Je viens de vivre une expérience lundi on change la boîte extérieure, ça allait, mardi un autre est venu changer un câble dans le poteau au coin de la rue et puis plus rien ni téléphone et encore moins internet.  Suis allée chez un voisin pour signaler le problème et on m'accusait presque que c'était dans ma maison.  Le monsieur qui est venu ce matin connaissait son affaire.  Ma boîte posée le lundi le travail avait été fait tout croche et bâclé, dans le poteau le gars qui est venu mardi a posé un fil qui ne correspondait à rien donc plus rien chez moi.  Ce monsieur de ce matin le 5 octobre a tout réparé et très bien.  Ce qui veut dire que chez Bell lorsque vous envoyé des gens avec peu d'expérience le travail est pas tellement bien fait et ça prend quelqu'un d'expérience pour réparer les erreurs des autres.....",3
263005,05-OCT-11,04-OCT-11,Juan Carlos,,en,216.209.114.67,mae.craig@sympatico.ca,13506754,000000120322212,4,4,"When I called 310Surf on Monday a tech was scheduled to visit yesterday.
Every time I tried to connect it would stop at verify username and password.
I called my computer guy and he said I needed to have my password reset.
I called 310surf again and had my password set and I got connected.
I have a lot of disconnects to my internet.
Almost every day I get the message cannot communicate with DNS Server 207 164 234 193.
THIS IS UNACCEPTABLE. 
I need high speed. When will this be available?",3
263006,05-OCT-11,04-OCT-11,Lor,,en,70.49.61.181,cbstlouis@sympatico.ca,13500654,000000120338837,4,4,"Get rid of your answering service I had no option to select for me inquiry, so when somebody answered they had to transfer me to another person",4
263007,04-OCT-11,03-OCT-11,Nouha,,en,184.147.40.140,c.robi.gobeil@sympatico.ca,13486310,000000120306801,3,1,Bell and bell mobility should talk together without having ME doing ALL the work and spend hrs on the phone between the 2 of them! Not happy:(,1
263008,04-OCT-11,26-SEP-11,Sylvie,,en,65.93.108.63,ruth.chapman@sympatico.ca,13408036,000000120139553,1,1,,
263009,04-OCT-11,01-OCT-11,Basho,,fr,74.12.213.195,d.bourgault@sympatico.ca,13468592,000000120273614,4,5,,4
263010,04-OCT-11,02-OCT-11,Noureddine,,fr,70.29.224.140,guy_verreault@sympatico.ca,13479146,000000120290993,1,1,"Prendre mes commentaires concernant la mauvaise qualité du service Internet et ne pas tenter de me faire croire que le problème était chez-moi.
",1
263011,05-OCT-11,04-OCT-11,Abinash,,en,207.253.7.131,bill.nessner@sympatico.ca,13500024,000000120325654,5,5,,5
263012,05-OCT-11,04-OCT-11,Edwin,,en,74.198.9.139,mjmccoll@sympatico.ca,13507744,000000120326108,3,,Speaking with a local representative would be preferred and being able to get a new modem quicker than 2-5 days. Fortunately I have Rogers to fall back on!!!!!,2
263013,05-OCT-11,04-OCT-11,Khan,,en,67.71.147.173,dave.etchells@sympatico.ca,13501526,000000120324116,5,5,Combined service calls. Another upgrade is scheduled two days after this service call.,5
263014,05-OCT-11,04-OCT-11,Chenrup,,en,184.148.123.190,drea_momof3@sympatico.ca,13502076,000000120336130,5,4,,4
263015,05-OCT-11,04-OCT-11,Samantha,,en,206.172.78.148,mar1190@sympatico.ca,13506870,000000120333999,4,4,what is the use the SMPT never gets fixed I had the same problems for years but it never gets fixed. Bell is only  working for the business never for people who live a little remote.,3
263016,05-OCT-11,04-OCT-11,Nes,,en,70.27.31.136,gerry.knorr@sympatico.ca,13503156,000000120339234,1,1,I have a download speed. I filled out this same survey last week and received no reply. I don't think anyone looks at these surveys.,1
263017,05-OCT-11,04-OCT-11,Imed,,fr,70.48.191.169,julius56@bell.net,13505292,000000120341443,2,1,resoudre le probleme informatique,3
263481,03-OCT-11,01-OCT-11,Gautham,,en,74.15.162.220,dkwright@sympatico.ca,13469058,000000120263465,3,2,I was on the phone for two hours only to find out they couldn't resolve my issue,3
263482,03-OCT-11,02-OCT-11,Paul,,fr,67.68.180.230,yvon.lessard80@sympatico.ca,13484232,000000120287595,4,4,Rien de spécial.,5
263483,03-OCT-11,02-OCT-11,Karingula,,en,70.53.72.223,nancy.capern@sympatico.ca,13481766,000000120286659,2,3,,3
263484,04-OCT-11,03-OCT-11,Jaime,,en,174.89.111.90,pamela.chackeris@sympatico.ca,13494398,000000120302058,5,4,,5
263485,04-OCT-11,29-SEP-11,Med Nabil,,fr,174.92.163.142,norcom7@bell.net,13448822,000000120217686,5,5,rien d'autre,5
263486,04-OCT-11,03-OCT-11,Rebello,,en,70.54.83.254,gordop@sympatico.ca,13489324,000000120307254,4,4,Rebello has broken English I found her hard to understand at the same time very pleasant and patient,4
263487,04-OCT-11,30-SEP-11,Leni,,en,130.36.62.222,rob.krakauer@sympatico.ca,13463528,000000120248692,5,5,Nothing.  My question was answered perfectly.,5
263488,04-OCT-11,09-MAR-11,Shirin,,en,70.54.154.93,wardhuber@sympatico.ca,11335011,000000115626669,4,4,Provide upgrades to modems for good customers without having to ask.,4
263489,04-OCT-11,29-SEP-11,Thitola,,fr,199.243.86.163,simon.ber006@sympatico.ca,13451010,000000120235629,4,5,non le service était parfait,5
263490,04-OCT-11,03-OCT-11,Madhu,,en,69.157.166.160,mary.milner@sympatico.ca,13492975,000000120312118,3,2,"The technision who called today was was very good and most helpful. He explained to me where to find the pass word in future and he got my I Pad back to working condition, this I really appreciate, being elderly and not understanding the latest technology.Thank you for the service.",5
263491,04-OCT-11,03-OCT-11,Rym,,fr,174.89.214.35,sylqui@sympatico.ca,13497180,000000120305674,4,4,parler un peu moins rapidement car nous ne sommes pas tous aussi ``informés`` que les agents qui nous répondent et les termes peuvent etre différents.,5
263492,04-OCT-11,02-OCT-11,Dan,,en,70.26.126.13,linda.nall@sympatico.ca,13480622,000000120290289,4,4,,3
263493,04-OCT-11,03-OCT-11,Chenrup,,en,174.95.203.155,chervetsov@sympatico.ca,13486704,000000120319927,1,1,Do not hang up on your customes,1
263494,04-OCT-11,01-OCT-11,Deepthi,,en,70.48.55.54,afjean@sympatico.ca,13466864,000000120273022,5,5,,3
263495,04-OCT-11,30-SEP-11,Porushotham,,en,74.14.89.165,dcallow@sympatico.ca,13455770,000000120240708,5,5,,4
263496,04-OCT-11,03-OCT-11,Juan,,en,64.231.84.20,kpolley@sympatico.ca,13491682,000000120318092,5,5,,5
263497,04-OCT-11,27-JUN-11,Nesrine,,fr,65.93.125.23,mariejoseeaudet@sympatico.ca,12431969,000000118066748,1,1,,1
263498,04-OCT-11,30-SEP-11,Jonathan,,fr,70.29.190.61,daniel.turcotte090@sympatico.ca,13455590,000000120261382,5,5,,5
263499,04-OCT-11,03-OCT-11,Chaouki,,fr,67.68.181.10,marcgagnon1@sympatico.ca,13492728,000000120300483,4,3,avoir un  meilleur tarif,3
263500,04-OCT-11,02-OCT-11,Jacqueline,,en,70.24.163.221,lansitiek@sympatico.ca,13480474,000000120286794,3,3,"I was told by two different agents after 2 separate calls that my replacement modem would be shipped by Purolator to my work address, as I would not be home to sign for or receive the delivery. But when I returned home, it was sitting on my front porch after being delivered there by Purolator.  ",2
263501,04-OCT-11,03-OCT-11,Mustapha,,fr,76.69.109.24,r.c.v.g@sympatico.ca,13495020,000000120320188,3,4,politesse,3
263502,04-OCT-11,03-OCT-11,Edwin,,en,50.101.91.116,art.dot@sympatico.ca,13485456,000000120295476,5,5,You could insure that all my past and future contacts with the Bell Internet service is as experienced and knowledgeable as Edwin demonstrated to me.,5
263503,04-OCT-11,03-OCT-11,Nouha,,fr,174.92.225.53,novadon@sympatico.ca,13494230,000000120308135,4,5,Communication très bruyante à vos bureaux!,4
263504,04-OCT-11,03-OCT-11,Jonas,,fr,70.30.159.221,gmori7@sympatico.ca,13489296,000000120310360,4,2,,4
263505,04-OCT-11,29-SEP-11,Anne,,fr,76.67.181.189,lucienguerin@sympatico.ca,13447014,000000120225412,5,5,"Ce n'est pas avec Mme Anne que j'ai eu un petitproblème.
C'est avec le service de la télévision: un technicien était supposé passer chez moi lundi vers 8.00hres. J'ai appelé aujourd'hui mais la commande n'avait pas été faite.
M. Grédéric a réglé le problème. Dan 3 à 5 jours quelqu'ubn devrait m'appeler pour un rendez-vous.
Àbientôt
Lucien Guérin.",4
263506,04-OCT-11,30-SEP-11,William,,en,76.64.121.220,tomcharles@sympatico.ca,13465448,000000120259271,3,4,,4
263507,04-OCT-11,29-SEP-11,Mike,,en,174.91.155.13,pat.tamburri098@sympatico.ca,13449072,000000120222666,5,5,,5
263508,05-OCT-11,03-OCT-11,Sukumar,,en,174.94.15.208,Don-Adrienne@sympatico.ca,13484454,000000120304944,2,1,get our internet up and running - it had been down for over 3 weeks already,2
263509,05-OCT-11,03-OCT-11,Moses,,en,70.26.42.61,takinmytime@bell.net,13497264,000000120296983,1,1,"send  a technition like you said you would & don
""t infom @4:04 p.m. said tech. rep.will  now be present in home tomorrow between the hrs. of 08:00-5:00 p.another day wasted  by me  hangig in & hanging out here  @ home like  a crusified christ ,held hostage by a huge corp(.Bell.) all damn  day because you  fellas don't honor your commitment of customer satisfactionly ...telling me instead  you have no one available to cover my call -all tech. are busy elsewhere!!!! get serious...i""ve been over this road  too many times now to not recognise bullfunky when i see & hear it",1
263510,05-OCT-11,04-OCT-11,Gloria,,en,174.88.19.113,jillhood@sympatico.ca,13504708,000000120338996,5,,,5
263511,05-OCT-11,04-OCT-11,Tarek,,fr,69.157.175.88,constanttrottier@sympatico.ca,13501190,000000120346265,4,5,Pas possible de faire mieux,4
263512,05-OCT-11,04-OCT-11,Haley,,en,174.94.37.76,twira@sympatico.ca,13511868,000000120329787,5,5,Nothing,5
263513,05-OCT-11,01-OCT-11,Karla,,en,204.101.58.2,zmiljan@bell.net,13476238,000000120276477,5,4,,4
263514,05-OCT-11,04-OCT-11,Med Anis,,fr,69.159.157.106,pierbis@bell.net,13509026,000000120338325,1,1,Une meilleur écoute et non qu'on nous prennes pour des nuls ou autres pas assez intelligent mais il a frappé une personne qui ne se laisse pas faire,1
263515,05-OCT-11,04-OCT-11,Ramzi,,fr,69.159.157.106,pierbis@bell.net,13509028,000000120346069,3,3,"Les modems ont des particalités que les clients ne connaissent pas tous mais les aidants doivent savoir toutes les possibilitées que peux avoir vos
routeurs sinon quelqu'uns sur l'ensemble doivent le connaître",
263516,05-OCT-11,04-OCT-11,Nabil,,fr,174.89.210.245,france.brochu056@sympatico.ca,13502764,000000120340487,4,2,"Ce matin je me retrouve avec le même type d'ereur qui semblait avoir été corrigé hier,,,,c'est décevant je devrai rappeler ce soir...",5
263517,05-OCT-11,04-OCT-11,Danny,,en,69.158.39.142,marv.pitz@sympatico.ca,13507176,000000120327288,4,4,,4
263518,05-OCT-11,04-OCT-11,Prince,,fr,70.30.183.11,jeanroland@sympatico.ca,13504550,000000120323042,3,,Avoir une personne qui parle bien le français celui du Québec...il était difficile à comprendre.et je ne suis pas certain qu'il a effectué bien ma demande.???j'ai demandé une annulation de service pour cause budgétaire et non pas à cause du service qui a été excellant.,4
263968,05-OCT-11,01-AUG-11,Michael,,en,76.67.61.161,patriciastewart71@sympatico.ca,12770721,000000118871363,1,1,"Okay. I am filling this out October 5th. Two months after the original call to resolve my problem. All this time I have been anxious and worried about calling back. I was angry after the last call because I got no help at all. 

Today, my problem was addressed and FIXED in a matter of minutes. Lynn was attentive, pleasant and effective. Perfect. Now I feel relief for the first time in months.

I should have answered this email when I first received it, but frankly, I was too upset and angry. 

I have been consumed with the need to prove that I canceled my Ottawa internet service in May and that I shouldn't still be receiving bills  5 months after my move to Toronto.

Michael's particularly unhelpful suggestion was to have someone in my old building ""take over"" my Sympatico account!!??? When I originally called to cancel in May, I asked if the new tenant could take over my account and I was told that was definitely NOT possible.

I was very disappointed with Bell customer service for a few months, but today my faith is restored. If I have a bad experience in the future I will just disconnect and try again another day, hoping for a more competent employeee.
Sincerely,
PCStewart",4
263969,05-OCT-11,04-OCT-11,Amanda,,en,99.237.135.147,stevereal@bell.net,13511040,000000120325284,1,1,Prevented the outage.  Poor performance,2
263970,05-OCT-11,04-OCT-11,John,,en,76.66.124.18,paula.cohen007@sympatico.ca,13508792,000000120345389,4,5,,4
263971,05-OCT-11,02-OCT-11,Shyam,,en,76.71.89.126,nancistory@sympatico.ca,13481764,000000120291362,4,4,Reduced waiting time during the day?,4
263972,05-OCT-11,04-OCT-11,James,,en,206.172.225.25,colinjones@sympatico.ca,13501162,000000120326758,5,5,Make your prompts choices more comprhensive - i.e. make a choice for someone who wants to re-activate or suspend service (as I do twice a year).,4
263973,05-OCT-11,04-OCT-11,Mahesh,,en,184.148.250.88,eganmom@sympatico.ca,13502246,000000120335442,5,4,,5
263974,05-OCT-11,01-OCT-11,Naveed,,en,67.71.58.152,joyceadams@bell.net,13471154,000000120265016,4,3,,4
263975,05-OCT-11,01-OCT-11,Jose,,en,67.71.58.152,joyceadams@bell.net,13471156,000000120265426,3,3,,4
263976,05-OCT-11,25-SEP-11,Ramzi,,en,70.51.198.86,pascal40@bell.net,13393156,000000120124785,1,1,"ne pas prendre les gens pour des stupides serait déja tres bon...donné des information qui sont exact,donné un cour de savoir vivre,j'ai du me chicaner avec la derniere téléphoniste a qui j'ai parlé,pour etre capable de parler a un superviseur,et la personne qui m'as répondu ces fait passer pour un superviseur en me disant que mon service serait rétablie en dedans de 5 minutes ce qui n'est jamais arrivé...ces un autre téléphoniste qui s'est fait passer   pour un boss,aujourd'hui j'ai perdu un contrat pour le quel j'ai soummissioner il y as 2 semaine...je suis désolé de constater que la priorité chez bell n'est pas le service et la courtoisie.",1
263977,05-OCT-11,04-OCT-11,Camille,,fr,65.95.14.197,mfortin.6@sympatico.ca,13507504,000000120345760,5,5,Le temps gaspillé à régler un problème !,
263978,05-OCT-11,04-OCT-11,Marc,,en,184.145.18.183,fulton1921@bell.net,13502914,000000120344988,5,5,absolutely nothing,5
263979,05-OCT-11,04-OCT-11,Nicholas,,fr,184.146.232.208,yvan.boivin@sympatico.ca,13512450,000000120345820,5,2,il a fait son possible,5
263980,05-OCT-11,04-OCT-11,Abbey,,en,174.93.160.226,denis457@sympatico.ca,13501702,000000120338343,4,4,pay my bill,4
263981,05-OCT-11,04-OCT-11,Maimouna,,en,69.156.97.38,canuckus@sympatico.ca,13500482,000000120338161,5,4,no,3
263982,05-OCT-11,04-OCT-11,Iris,,en,74.14.12.222,neilson-white@bell.net,13508282,000000120322795,4,4,,5
263983,05-OCT-11,04-OCT-11,Gloria,,en,184.147.227.54,lynda335@sympatico.ca,13506610,000000120329493,5,5,"Nothing - the attendant who dealt with my issue was courteous, knowledgeable and quickly was able to help me.  She also offered additional assistance that will save me money on my internet service.  I was pleasantly surprised, when 24 hours later, the new modem for this service was delivered to my door.  Exceptional service! Thank you!",5
263984,05-OCT-11,04-OCT-11,Brittney,,en,174.89.159.131,mluz@sympatico.ca,13507780,000000120333986,4,4,nothing,4
263985,05-OCT-11,16-SEP-11,Chris,,fr,70.53.146.48,fravre.mcl@sympatico.ca,13279249,000000119930606,4,4,,5
263986,05-OCT-11,16-SEP-11,Abir,,fr,70.53.146.48,fravre.mcl@sympatico.ca,13279251,000000119930216,4,4,,5
263987,05-OCT-11,03-OCT-11,Alex,,fr,67.68.186.166,centre_biosante@sympatico.ca,13486592,000000120306521,5,4,,5
263988,05-OCT-11,04-OCT-11,Carmen,,en,74.15.46.35,m.bender@sympatico.ca,13506670,000000120324063,4,4,,3
263989,05-OCT-11,04-OCT-11,Romeo,,en,174.95.88.8,jgibeault@bell.net,13504676,000000120322644,5,5,,5
263990,05-OCT-11,04-OCT-11,Sam,,en,70.26.142.50,labbates@sympatico.ca,13505863,000000120343043,5,5,,5
263991,05-OCT-11,04-OCT-11,Bedre,,en,184.144.33.23,sherrin.ellerton@sympatico.ca,13510594,000000120336084,5,5,,5
263992,05-OCT-11,28-SEP-11,Lisa,,en,184.151.127.147,alpineii@bell.net,13426012,000000120193480,5,4,The wait time on the phone is incredible. The duration of the call was almost an hour with all the bouncing from one place to another and then the waiting for the next representative. But my actual time with the rep was only minutes and the issue was addressed.,3
263993,05-OCT-11,03-OCT-11,Genevieve-Marie,,fr,65.94.80.142,monique044@sympatico.ca,13493660,000000120320560,3,3,,3
263994,05-OCT-11,04-OCT-11,Will,,en,69.158.112.252,jenniferpetz@bell.net,13504608,000000120343014,5,5,"Send the technician when the appointment was made, as one came in the morning, but wasn't supposed to be here until the evening.",4
263995,05-OCT-11,03-OCT-11,Nizar,,fr,65.94.80.142,monique044@sympatico.ca,13493662,000000120318012,2,2,,3
263996,05-OCT-11,04-OCT-11,Elyes,,fr,174.92.92.89,senecalpd@bell.net,13510452,000000120345168,2,2,"Je ne suis pas persuadé que mon problème a été résolu. Je verrai avec le temps.
Je crois ne pas recevoir tous les E-mails qui me sont adressés et votre préposé m'a assuré, après avoir vérifié, que cela n'était pas le cas. Mon système, d'après lui, fonctionne parfaitement.",4
263997,05-OCT-11,04-OCT-11,Marco,,fr,69.158.175.35,sdumas002@sympatico.ca,13510418,000000120339948,5,5,Rien. Tout a été réglé à ma satisfaction.,5
263998,03-OCT-11,02-OCT-11,Miguel,,en,76.64.94.237,rick.lockman@sympatico.ca,13482694,000000120286374,5,5,"Get it rght the first time. First person I explained it to said he could not help. I phoned right back and next person was fantastic.Knowledgable as well.Happens regularly. Inconsistent expertise depending on who I talk to. Also have trouble understanding responders with accents frequently. Straight-up English is critical sometimes.
Thanks.",4
263999,03-OCT-11,02-OCT-11,Shoab,,en,67.68.17.172,bobhome3@sympatico.ca,13477224,000000120281201,3,1,"I can't answer this survey yet,as the problem hasn't been rectified as of yet",4
264000,03-OCT-11,01-OCT-11,Ameer,,en,69.157.20.149,candv_terry@sympatico.ca,13468016,000000120270933,5,5, it the first time,3
264001,03-OCT-11,30-SEP-11,Asir raja,,en,76.67.120.210,jefferson.rp@sympatico.ca,13458672,000000120247178,4,5,,5
262496,01-OCT-11,30-SEP-11,Yara,,en,68.63.141.104,claude281@sympatico.ca,13455212,000000120254866,1,3,There really is no point in me giving a suggestion to Bell because Bell does not listen nor do they do anything to resolve issues. Your billing department and other related offices do nothing. ,1
262497,01-OCT-11,30-SEP-11,Ramzi,,fr,67.68.193.90,louis.maheu@sympatico.ca,13460354,000000120245431,5,5,,5
262498,01-OCT-11,30-SEP-11,Cristobal,,en,70.30.80.201,rapplet@sympatico.ca,13463216,000000120241364,5,5,,4
262499,01-OCT-11,30-SEP-11,Mohammed shafeeq,,en,69.159.12.180,eoin_maccallum@sympatico.ca,13456651,000000120253249,5,5,nil,5
262500,01-OCT-11,28-SEP-11,Mary ruksana,,en,74.14.26.17,bettestevens@sympatico.ca,13426756,000000120195162,4,4,"She should have told me to delete my AVG antivirus before installing the Bell Security because I cannot uninstall my AVG now, another Bell rep tried too, but now I have to keep it or take my computer to a technician to try to delete the AVG or get 2 gb more Ram for my computer--either way it is going to cost me more money--problem in the end not any better, actually worse--the computer is slower than ever because it now has two large anti virus softwares on it      ",3
262501,01-OCT-11,29-SEP-11,Khaoula,,fr,70.50.45.71,gaetanlefebvre@sympatico.ca,13443708,000000120220717,5,5,,5
262502,01-OCT-11,29-SEP-11,Grant,,en,174.91.129.123,Sirutis@sympatico.ca,13439520,000000120225893,5,5,"Grant, extremely helpful & professional, he's a keeper.",5
262503,01-OCT-11,30-SEP-11,David,,en,184.146.78.125,robinson24@sympatico.ca,13463608,000000120244274,3,2,"the internet only worked for a few hours and then stopped again.  the new modem was not really the answer to my problems, although the service rep was very friendly and helpful.",2
262504,01-OCT-11,29-SEP-11,Mark,,en,174.89.170.12,maggies.folly@sympatico.ca,13447216,000000120225483,1,1,Let me speek to someone who I can understand prbably a Canadian. India does not get it done for me. ,1
262505,01-OCT-11,29-SEP-11,Matthew,,en,64.231.119.84,bobnkitty@bell.net,13440936,000000120235974,5,5,,5
262506,01-OCT-11,01-SEP-11,Gustavo,,en,70.27.120.190,hubbs@sympatico.ca,13097673,000000119593750,1,3,Extremely annoying experience that I pray I never have to repeat again,1
262507,01-OCT-11,30-SEP-11,Saifuddin,,en,67.68.214.77,miss_ely@sympatico.ca,13461620,000000120260855,5,5,"nothing, you were great!",5
262508,01-OCT-11,30-SEP-11,Rebello,,en,67.71.23.19,Julie.Madden@sympatico.ca,13452980,000000120248885,5,5,Nothing,5
262509,01-OCT-11,29-SEP-11,Shobha,,en,174.95.61.218,mnijjar@sympatico.ca,13448234,000000120235987,5,5,"Nothing, everything was good",5
262510,01-OCT-11,30-SEP-11,Azza,,fr,69.156.214.4,vw.desmarais@sympatico.ca,13465858,000000120250297,5,5,"De continuer, la gentillesse était remarquable, la rapidité d'obtenir une réponse et le plaisir de faire affaire avec vous.",5
262511,01-OCT-11,30-SEP-11,Kyle,,en,70.55.30.46,bconnolly@sympatico.ca,13454140,000000120256119,1,1,"Stop treating customers like idiots.
Not all customers are clueless about computer technology...please stop using this as a premise to help customers",2
262512,01-OCT-11,29-SEP-11,Yousri,,fr,65.92.219.15,l.ruest1@sympatico.ca,13446446,000000120221404,5,5,Tout était parfait.,5
262513,01-OCT-11,24-SEP-11,Elvis Francisco,,en,76.70.40.37,supeelupee@sympatico.ca,13387354,000000120116436,2,3,Fix the connection more permanently and to the speed I pay for,1
262514,01-OCT-11,30-SEP-11,Chekib,,fr,65.92.133.188,stephanelepage@sympatico.ca,13451286,000000120237265,1,1,"Le personnel est plutôt froid et sans sourire, et ils font tout pour couper court. Si nous le mentionnons que nous pourrions passer à Vidéotron, ils nous répondent tout le temps ""c'est votre choix"", nous avons aucun sentiment d'être apprécier comme cleint chez Bell ",1
262515,02-OCT-11,30-SEP-11,Linda,,en,65.94.200.63,jkburden@bell.net,13458864,000000120259353,5,5,,4
262516,02-OCT-11,01-OCT-11,Ganesh,,en,76.65.18.216,domenico@bell.net,13469114,000000120263343,1,1,your employee needed more experience,1
262517,02-OCT-11,01-OCT-11,Divya,,en,74.198.9.203,bayliss7170@sympatico.ca,13467490,000000120278560,4,1,,3
262518,02-OCT-11,30-SEP-11,Nesrine,,fr,24.50.106.47,jean-f.oligny@sympatico.ca,13458596,000000120244104,1,2,"Politesse, répondre à ma question, ne pas raccrocher pendant que je suis en attente, ne pas me faire le coup du ""going in circles"" (le service de téléphonie qui me dit de communiquer avec le service internet puis le service internet qui me dit de communiquer avec le service de téléphonie). ",1
262519,02-OCT-11,01-OCT-11,Patricia,,en,69.157.42.237,erwinr@bell.net,13469458,000000120274399,5,5,,5
262520,02-OCT-11,01-OCT-11,Ravi,,en,174.89.130.86,va3hcj@sympatico.ca,13475772,000000120268803,1,1,"support Mozilla Thunderbird. There are several million Canadian users of TB and Bell just leaves us hanging. Very unprofessional and very poor business decision.

Stop using Microsoft Quickscreen on my emails - it recently send 10 emails from a secondary sympatico email account (in my primary account) to junk.  No notice and again, your co. left me in the lurch.",1
262521,02-OCT-11,01-OCT-11,Adarsh,,en,206.172.176.43,scaptain@sympatico.ca,13474763,000000120270184,5,5,Bring in High Speed  to our area,5
262522,02-OCT-11,30-SEP-11,Edwin,,en,132.203.212.19,desiree.maltais@sympatico.ca,13455912,000000120259640,3,4,Allow me to purchase a router at a Bell store so I could have one on the weekend.,3
262523,02-OCT-11,01-OCT-11,Nabil,,fr,76.69.195.117,sssyergeau@sympatico.ca,13475146,000000120277763,3,5,"Bonjour,
Nous sommes tannés que ce soit toujours d'autres nationalités qui ne nous comprennent pas lorsqu'on appelle et que nous avons des problèmes avec nos appareils. Si se sont d'autres nationalités mais qui s'expriment bien et parlent bien le français, je n'ai rien compte cela mais il s'avère souvent le contraire..",3
262524,05-OCT-11,04-OCT-11,Chris,,en,67.68.182.172,b_kyle@sympatico.ca,13499690,000000120334454,4,3,"give dates for fibe entry in my area without telling me how to get it myself

also  onus on us to chase our best deals i feel we are often deliberately left in dark..this applies to phone and tv also",3
262525,05-OCT-11,04-OCT-11,Nebgha,,fr,174.95.243.243,jgthibeault@sympatico.ca,13504686,000000120331064,5,5,impossible le tout etait parfait,5
262526,05-OCT-11,04-OCT-11,Brett,,en,70.55.38.248,sjtuohy@bell.net,13510698,000000120338740,5,5,be proactive rather than me having to call in and bitch,4
262527,05-OCT-11,04-OCT-11,Madhu,,en,174.91.40.48,liacobucci@sympatico.ca,13506172,000000120346498,5,5,nothing.,5
262528,06-OCT-11,05-OCT-11,Johanna,,en,142.46.156.238,ejdevolin@sympatico.ca,13516388,000000120349012,4,5,More personal training of products that are being questioned.,4
262529,06-OCT-11,05-OCT-11,Melvin,,en,70.48.251.138,lenperkins@sympatico.ca,13520116,000000120358228,5,5,,5
262530,06-OCT-11,05-OCT-11,Mohamed,,fr,69.157.130.123,gnadeau2@sympatico.ca,13517434,000000120355018,5,5,Rien de plus,5
262531,06-OCT-11,05-OCT-11,Edwin,,en,64.229.43.239,rrrobinson@bell.net,13523994,000000120363365,4,4,Be a little clearer on how to avoid future problem.,5
263018,05-OCT-11,04-OCT-11,David,,en,70.27.31.136,gerry.knorr@sympatico.ca,13503158,000000120322323,1,1,"Please someone, if you read this survey call me at 519-885-6749. My name is Gerry Knorr",1
263019,05-OCT-11,27-SEP-11,Melanie,,en,70.53.75.39,rank@sympatico.ca,13422084,000000120160531,4,4,,3
263020,05-OCT-11,04-OCT-11,Wided,,fr,70.51.203.111,germain.helene@sympatico.ca,13503150,000000120323885,4,1,n'a pas pris ma demande doit rappeler plus tard.,4
263021,05-OCT-11,04-OCT-11,Zied,,fr,64.229.48.112,fchenault@bell.net,13502625,000000120343553,5,5,,5
263022,05-OCT-11,04-OCT-11,Shalini,,fr,69.156.85.71,pchiofolo@sympatico.ca,13508862,000000120331214,5,4,,5
263023,05-OCT-11,04-OCT-11,Deo,,en,184.151.63.195,dbstevens@sympatico.ca,13501616,000000120336858,4,4,,3
263024,05-OCT-11,04-OCT-11,Edwin,,en,76.71.155.125,bkendal@bell.net,13500062,000000120335677,4,4,The technician was hard to understand. Strong accent.,4
263025,05-OCT-11,04-OCT-11,Ashley,,en,64.229.43.132,albamar@bell.net,13499036,000000120326416,4,4,,4
263026,05-OCT-11,04-OCT-11,Radhika,,en,69.157.167.117,lesliesilvestri@sympatico.ca,13506112,000000120323640,1,1,the issue was not resolved. The call was not connected to someone in Canada as requested to deal with the problems of internet that we are having that have never been resolved.,2
263027,05-OCT-11,04-OCT-11,Sam,,fr,174.91.245.91,karl.portelance@sympatico.ca,13505442,000000120346360,4,3,Le probleme a ete refere a une autre personne qui me rappellera dans les 72 heures,5
263028,05-OCT-11,04-OCT-11,Carolina,,fr,67.68.206.202,paulelaurier@sympatico.ca,13508810,000000120337109,4,4,,4
263029,05-OCT-11,04-OCT-11,Elyes,,fr,67.68.206.202,paulelaurier@sympatico.ca,13508814,000000120325953,4,4,,4
263030,05-OCT-11,04-OCT-11,Kranthi,,en,76.69.16.57,brownsy@sympatico.ca,13500294,000000120324637,5,5,The gentleman's accent made the call tricky for me.,3
263031,05-OCT-11,03-OCT-11,Silvia,,en,65.95.81.92,pjcoleman@sympatico.ca,13494830,000000120299872,5,5,The problem was apparently that my modem speed was not as high as it should have been.  Shouldn't Bell be testing these things to make sure it is correct?,4
263032,05-OCT-11,04-OCT-11,David,,en,67.71.126.152,rtwoodworks@bell.net,13510048,000000120323549,5,5,Get rid of Emily and have a person answer the phone when someone calls.  You are a phone company.,5
263033,05-OCT-11,04-OCT-11,Aquiles,,en,70.31.108.183,ishoo.sotoodeh@bell.net,13504060,000000120343986,5,5,Prior to speaking with Aquiles i spoke with a lady and she was disaster and if i was not going to get what i was expecting i would have changed my Internet immediately but Aquiles saved me to stay with your internet.  ,5
263034,05-OCT-11,03-OCT-11,Atoiya,,en,70.50.67.160,maxie66@sympatico.ca,13493092,000000120298806,5,5,,5
263035,05-OCT-11,04-OCT-11,Twinx,,en,70.31.63.236,dlmathewson@sympatico.ca,13501904,000000120329384,5,5,,5
263036,05-OCT-11,04-OCT-11,Prego Junior,,fr,70.24.219.178,dj_belanger@sympatico.ca,13501860,000000120339315,5,5,,5
263037,05-OCT-11,04-OCT-11,Ashok,,en,174.91.42.78,jennrain@sympatico.ca,13504612,000000120340832,5,5,,5
263038,05-OCT-11,04-OCT-11,Ryan,,en,70.50.155.59,mymailaps@bell.net,13508070,000000120339056,5,5,,5
263039,05-OCT-11,04-OCT-11,Suresh,,en,208.124.198.202,dwayne.dewit@sympatico.ca,13502136,000000120336694,2,1,"Customer care client said that a return call would be made to us at 6:30 pm same day. Call was not made until 7:15 pm same day. Client Care Rep was hard to understand, would not listen to me (the client) when I asked him if he could hold for 1 minute so I could get another home situation dealt with, and would keep talking with his instructions when I thought he would wait. I did not hear his instructions, and as a result, I did not know what to do. Connection issues were not solved at that time, and Client Care Rep was not very accomodating to the client, and would not really wait for instructions to be carried out or would not elaborate on his instructions. Rep seemed a little irritated if he had to repeat an instruction.",3
263040,05-OCT-11,04-OCT-11,Carolina,,fr,69.156.56.187,carmen.ayotte@bell.net,13500516,000000120328600,5,5,"le problème a été réglé en peu de temps,donc je ne crois pas que le service aurait pu être amélioré",5
263041,05-OCT-11,04-OCT-11,Kranthi,,en,174.89.57.191,ksuch@sympatico.ca,13505786,000000120335880,1,2,"utilize people from Canada (in Canada) to resolve Canadian issues.  several issues lately, 1) lost service due to outside of the house line problem, 2) no cell service in Northern Ontario during vacation, 3) re-push of 768 old emails held on the Bell server.... they were resent to my email address, causing a great deal of work to clean up my email again.",1
263042,05-OCT-11,04-OCT-11,Shawn,,en,69.159.9.159,wilinda.klemm@sympatico.ca,13512242,000000120331631,5,5,"nothing, Shawn was extremely helpful and solved my issue immediately.",5
263043,05-OCT-11,03-OCT-11,Nagender,,en,70.24.9.190,jim080@sympatico.ca,13490730,000000120305758,4,5,,5
263044,04-OCT-11,03-OCT-11,Teri,,en,69.158.170.93,rogerdesjardins_15@sympatico.ca,13495696,000000120297038,4,3,,4
263045,04-OCT-11,03-OCT-11,Soumaya,,fr,64.228.84.64,sergin@sympatico.ca,13496342,000000120302767,4,4,,5
263046,04-OCT-11,01-OCT-11,Zied,,fr,67.68.176.4,dianem28@sympatico.ca,13469002,000000120277546,4,4,,5
263047,04-OCT-11,03-OCT-11,Saifeddine,,fr,174.94.82.217,roger.morelli@sympatico.ca,13495676,000000120298479,4,4,,5
263048,04-OCT-11,03-OCT-11,Saifeddine,,fr,174.94.82.217,roger.morelli@sympatico.ca,13495678,000000120297966,4,4,,5
263049,04-OCT-11,24-SEP-11,Salvador,,en,72.38.219.206,boleen@sympatico.ca,13380246,000000120114097,4,3,Nothing,5
263050,04-OCT-11,24-SEP-11,Elvis Francisco,,en,72.38.219.206,boleen@sympatico.ca,13380248,000000120113502,5,4,Nothing,5
263051,04-OCT-11,03-OCT-11,Cath,,en,65.95.146.82,mfyfe@bell.net,13493298,000000120302279,4,4,"please, please, please give us customer reps whose FIRST language is English.  It is not only frustrating, but embarassing to have to ask your reps repeat what they have just said because their enunciation is not North American and hard to understand.  ",3
263052,04-OCT-11,03-OCT-11,Amine,,fr,76.65.174.229,serge.guenette@sympatico.ca,13496322,000000120308150,4,4,,4
263053,04-OCT-11,03-OCT-11,Rym,,fr,50.100.128.45,pierrotp@sympatico.ca,13494808,000000120293087,4,5,"Bien que votre personnel soit très compétent et courtois, j'ai du mal parfois à comprendre certains d'entre eux qui ne sont pas Québecquois car ils parlent trop rapidement. Ex:Une Française très charmante d'ailleur à qui j'ai dû demander à plusieurs reprises de répéter plus lentement  car je n'arrivais pas comprendre ce qu'elle voulait me dire. Elle parlait trop rapidement. Ceci n'est pas une critique comme telle mais plutôt  un conseil à transmettre à vos employés(es) d'origine étrangère...Merçi.",5
263054,04-OCT-11,03-OCT-11,Vijaya,,en,70.26.252.128,zhengrong.ye085@sympatico.ca,13498334,000000120320361,1,1,"After spending almost 30min over the phone the rep told me the reason why I didn't have my internet service was the area issue, the voice quality was not good, rep's English was bit hard to understand.",3
263055,04-OCT-11,27-SEP-11,Krishidhar,,en,64.231.134.4,stichin@sympatico.ca,13423778,000000120183877,5,4,,
263519,04-OCT-11,03-OCT-11,Walter,,en,70.27.75.125,wteal27@sympatico.ca,13498146,000000120316734,1,3,"Our 1st Tech which was Walter did his best to fix our problem and was very thorough but when the problem could not be resolved he sent us to level two and that was where our frustration elevated.  We were told by the level two tech that he had to check the line and that he would call us back in 15 - 30 minutes.  After waiting 1 1/2 hours we called Bell back and luckily we spoke to Mark in Test Centre Hamilton.  He resolved our problem and is an asset to your company.  A few days ago we spoke to Leeza in your Loyalty Dept because we were going to have our phone and internet changed to Cogeco.  After speaking to her we were considering having Bell be our provider for phone, internet and TV.  With this problem taking 4 hours to resolve and us having to call back we are now not sure who will be our sole provider.  The worst thing a utility can do is OVER PROMISE AND UNDER DELIVER and Customer Service is what promotes a successful business.  The only reason that we are still considering keeping Bell on is because of the service that we received from MARK.  We were very disappointed with the service that we received and not sure what what company we are going to have for our Phone, Internet/TV provider yet!!!!!!",1
263520,04-OCT-11,03-OCT-11,Omar,,en,69.158.36.78,barbwire@sympatico.ca,13485652,000000120308633,4,3,Speak more clearly.,5
263521,04-OCT-11,03-OCT-11,Samantha,,en,184.146.100.141,birkandersen4@sympatico.ca,13485952,000000120309174,5,4,,5
263522,04-OCT-11,03-OCT-11,Gattu,,en,70.31.188.210,sonny13@sympatico.ca,13496746,000000120300023,5,5,"you could hire more people who were as pleasant to talk to and as knowledgeable in her field of endeavor as the young lady who corrected my p.c. was.I thanked her for her effords. I just wish  I could REMEMBER HER NAME.old age isn,t all it,s cracked  up to be.Ross Robinson",5
263523,04-OCT-11,03-OCT-11,V.v.,,en,76.70.77.58,pb.dupuis@sympatico.ca,13494594,000000120300799,5,5,,5
263524,04-OCT-11,03-OCT-11,Naveed,,en,184.147.114.2,ruthnicholls@sympatico.ca,13495920,000000120295961,5,5,,5
263525,04-OCT-11,03-OCT-11,Ahmed,,en,64.231.44.96,dickmoutray@sympatico.ca,13487792,000000120297065,4,3,"My internet download speed from Bell (best available) is at best, 1.48 Mb/s. For the year 2011, that is not what I would expect.  It's your only service that will one day force me to change to Rogers.",2
263526,04-OCT-11,03-OCT-11,Sana,,fr,76.67.204.81,cboisvert007@sympatico.ca,13486542,000000120292648,5,5,,4
263527,04-OCT-11,03-OCT-11,Rayeesa,,en,184.144.38.117,mikebur@bell.net,13493444,000000120296549,5,5,,5
263528,04-OCT-11,03-OCT-11,Anusha,,en,65.92.55.88,marcodi@sympatico.ca,13492742,000000120320511,2,3,"After this service call I now have a change in how I receive my mail and 
am unable to adjust settings.  This will require a 
call to Apple or get someone in here to help.  This is a direct result of setting changes made by your
rep.  I requested to have a rep in this Country but was told that was not possible and do think that technical service should be done here on this continent.  It was not easy to hear and understand and this issue took a long time to get to where I could receive Sympatico messages.... and now I have settings all mixed up.
I also was on hold for probably 3/4 of an hour to wait for this unsatisfactory service.  
Do you think this should be classified as a
satisfactory experience?",2
263529,05-OCT-11,03-OCT-11,Melanie,,en,70.30.243.210,margob011@bell.net,13492760,000000120306101,4,5,,4
263530,05-OCT-11,29-SEP-11,Mark,,en,67.70.197.181,traceydave.le_grand092@sympatico.ca,13451976,000000120225425,3,1,"Bell needs to recognize the huge inconvenience Bell Sympatico has created (and enormous confusion) by changing my ""Display"" email address - I had for a year used a ""persona"" email address (based at church) in my home office, through my home Sympatico server - suddenly and without notice.  I personally use 4 Bell services: Sympatico, ExpressVu, Bell phone AND cell phone service.  I am really thinking twice about continuing.",1
263531,05-OCT-11,04-OCT-11,Edwin,,en,173.206.84.58,leszekk@sympatico.ca,13506122,000000120327208,4,3,Change the general corporate policy to become more customer oriented and less profit oriented.,3
263532,05-OCT-11,04-OCT-11,Andrew,,en,74.15.247.229,mojo.currie@sympatico.ca,13507834,000000120323208,5,5,,5
263533,05-OCT-11,04-OCT-11,Jose,,en,70.30.85.237,unclejim@bell.net,13511888,000000120324959,5,5,"Absolutely nothing, your technician was",5
263534,05-OCT-11,04-OCT-11,Asly,,fr,70.29.216.237,denislagace@sympatico.ca,13501718,000000120329889,5,4,Non,4
263535,05-OCT-11,04-OCT-11,Mauricio,,fr,174.92.192.208,michelechevigny@sympatico.ca,13507588,000000120332474,5,5,"avec un Mauricio: rien         il avait les compétences,la patience,l'humour;              ",5
263536,05-OCT-11,04-OCT-11,Ronald,,en,174.93.22.197,rwirtz@bell.net,13510106,000000120343060,4,4,,5
263537,05-OCT-11,04-OCT-11,Ali,,en,174.93.22.197,rwirtz@bell.net,13510108,000000120324293,4,3,,5
263538,05-OCT-11,04-OCT-11,Katrina,,en,174.94.63.219,kyoung1@sympatico.ca,13505828,000000120328042,5,5,nothing,5
263539,05-OCT-11,04-OCT-11,Joseph,,en,76.64.198.65,sandyjohnson20@sympatico.ca,13510290,000000120328065,1,1,"First level response group - seem to go through ""menu"" of check list and don't really listen to the problem.  Was told I needed new ethernet cable, which I went out and purchased.  Rep said he would call back at specific time and didn't.  Cable was not the issue",2
263540,05-OCT-11,04-OCT-11,Aida,,en,174.94.59.138,lkuby@sympatico.ca,13506348,000000120327303,4,4,,4
263541,05-OCT-11,04-OCT-11,Mary-Jane,,fr,70.26.196.12,ygir@bell.net,13512412,000000120324879,4,4,,3
263542,05-OCT-11,04-OCT-11,Inobel,,en,70.26.16.35,qwight@sympatico.ca,13509268,000000120338401,3,3,"I am not unhappy with my experience. I was asking a software question, and I did not expect your representative to have expertise in that. I was asking just to see if she had come across a similar situation before. She had not, but her suggestion did help me.",4
263543,05-OCT-11,04-OCT-11,Visakan,,en,65.93.160.80,cathyedwards@sympatico.ca,13500620,000000120326198,1,1,"You've changed your outgoing SMTP server, such that all my e-mails are now branded ""@sympatico.ca"", whereas before I could send them from my company domain, cathy@timescape.ca.  If you don't resolve this issue, I'll be changing my server provider.",1
263544,05-OCT-11,04-OCT-11,Radhika,,en,65.94.78.64,janetria1@sympatico.ca,13504322,000000120326595,5,5,,5
263545,05-OCT-11,04-OCT-11,Gabin,,en,70.51.251.30,barbarita13@sympatico.ca,13499744,000000120325579,5,5,,5
263546,03-OCT-11,02-OCT-11,Emely,,en,65.94.106.232,ragarwal@sympatico.ca,13482496,000000120284885,1,1,"your support people in EL Salavador, Can nopt speak and hangs up phone and no coutesy to call back. Very frustrating",1
263547,03-OCT-11,28-SEP-11,Kevin,,en,24.109.52.166,imokay@sympatico.ca,13430688,000000120202390,5,3,The customer service rep was fine.  We just have an issue with Bell entirely.  We've already  joined another service provider and are in the process of cancelling our account with Bell.,1
264002,03-OCT-11,30-SEP-11,Joan,,en,70.27.136.76,777graham@bell.net,13452858,000000120240906,2,2,"Give the full details. I requested an upgrade from 40 GB usage insurnace plan to 80 GB usage insurance plan. The person told me it would be activated after 24 hours. This appears to be partially true. I expected to see another 40 GB after one day or maybe two but the addition was 5.34 GB. I can only guess this was prorated based on how many days were left on my existing ""month"" with Bell 'til (Oct. 3/11). I would assume than that the additional 40 GB would begin at the start of the next ""month"" , i.e. Oct. 4/11. So, if this is true then the person should advise me it would be prorated after 24 hours.",2
264003,03-OCT-11,02-OCT-11,Imen,,fr,184.144.171.163,lou.pr@sympatico.ca,13480738,000000120282152,5,5,,5
264004,03-OCT-11,02-OCT-11,Hency,,en,76.69.30.227,paul.dill@sympatico.ca,13482156,000000120283345,4,5,"It took longer than I expected to resolve.
",4
264005,03-OCT-11,02-OCT-11,Naveenkumar,,en,65.95.147.131,etbrunt@sympatico.ca,13478552,000000120287281,4,4,receive an email confirming what was discussed ,5
264006,03-OCT-11,01-OCT-11,Dilli,,en,76.70.116.48,nadiad@sympatico.ca,13473128,000000120278754,5,5,I can't think of anything ,5
264007,03-OCT-11,27-SEP-11,Alex,,fr,67.68.118.236,anniebonneau@sympatico.ca,13411822,000000120162052,3,4,Réduire les délais d'attente et fournir un conseillé francophone à cent pourcent sans accent qui distorsionne le language.,4
264008,03-OCT-11,01-OCT-11,Matthew,,fr,67.68.118.236,anniebonneau@sympatico.ca,13467242,000000120276788,4,3,Les directives des manuelles  d'information sont inadéquois,5
264009,03-OCT-11,02-OCT-11,Med Jamel,,fr,184.144.163.46,belresam@sympatico.ca,13477068,000000120282372,5,5,J'ai reçu un service parfait! Bravo!,5
264010,03-OCT-11,02-OCT-11,Mohamed Amine,,fr,76.65.136.146,pchampoux@bell.net,13482198,000000120290273,1,1,"Le technicien était impatient,expéditif,il m'a dit d'attendre au 14 octobre,c'est à dire la venue d'un technicien chez-moi pour avoir accès à ma connexion internet..",3
264011,03-OCT-11,19-SEP-11,Nathan,,en,216.129.31.125,gmcpherson@sympatico.ca,13311202,000000119983357,4,4,"This issue has nothing to do with Nathan but instead is a problem with your billing for usage when a cap is changed,  The problem is with the billing and email usage notifications when a change is made to a cap mid-month.  For example, I reduced by usage from 105GB to 65GB on this call.  According to my online usage tracker I had 87.66GB for the month (which is the 25 + 62.66 prorated of the 80GB).  But on the usage notification emails and for billing it shows 42.33GB which is just wrong (25 + (80  - 62.66)).  This is an ongoing problem as I ran into it last year when my cap changed as well, so it's starting to look like Bell is happy collecting erroneous overage fees - it's time to fix it!!!",3
264012,03-OCT-11,02-OCT-11,Jordan,,en,67.70.107.184,lornamay@bell.net,13480728,000000120291039,5,5,Nothing that I can think of...,5
264013,03-OCT-11,02-OCT-11,Ajay,,en,74.15.3.232,sounders.mac@sympatico.ca,13483368,000000120280471,5,5,"experience was very good, nothing to improve!!",5
264014,03-OCT-11,30-SEP-11,Nizar,,fr,184.145.150.152,b.nadeau@sympatico.ca,13454014,000000120254018,5,5,rien,4
264015,03-OCT-11,01-OCT-11,Saleh,,en,173.195.10.208,davidf1@bell.net,13468770,000000120271002,1,1,,1
264016,03-OCT-11,30-SEP-11,Marouen,,fr,76.67.185.78,pierre.levesque@sympatico.ca,13462890,000000120245680,5,5,Sans vouloir faire une critique injuste je dois dire que parfois l'accent du technicien n'est pas toujours aisé à comprendre...,5
264017,03-OCT-11,28-SEP-11,Rudolf,,en,199.243.201.90,zjmsn_rochefort@sympatico.ca,13439170,000000120188939,5,5,,5
264018,03-OCT-11,28-SEP-11,Rachel,,en,199.243.201.90,zjmsn_rochefort@sympatico.ca,13439172,000000120189451,5,5,,5
264019,03-OCT-11,02-OCT-11,Gabin,,fr,174.88.56.156,dasti180@sympatico.ca,13477944,000000120283626,3,4,delais tres long de passer en 2e ligne,3
264020,03-OCT-11,17-AUG-11,Luis,,en,65.93.68.33,DylanMiles@sympatico.ca,12924845,000000119250565,1,1,We are now October 1 ans everything is worse,1
264021,03-OCT-11,02-OCT-11,Hema,,en,76.69.61.113,j.caputo@sympatico.ca,13479456,000000120280481,5,5,,5
264022,03-OCT-11,02-OCT-11,Zishan,,en,74.198.9.114,costa.dario@sympatico.ca,13477780,000000120287929,2,1,"Fix the internet issue. It only worked again for  20 minutes after it was ""fixed"" and is still down. I'm using Rogers internet service because my Bell service is unreliable. I don't understand the statement the technician made when she said they adjusted some parameters to ensure stability in the line. Why are the ""parameters"" not set for optimal performance/stabilty to begin with? Do I have to have a problem with my internet before Bell adjusts the settings?  Bell is sending me a newer ""compatible"" model of modem. This is not a ""compatibility"" issue since this modem has worked for several months without issue. It could be a bad modem, in that case the new one should resolve the issue. Let's hope.",2
264023,03-OCT-11,27-SEP-11,Alex,,fr,65.94.3.94,charlesades@sympatico.ca,13413214,000000120181305,4,4,,4
264024,03-OCT-11,02-OCT-11,Salvador,,en,70.27.103.122,srgall@sympatico.ca,13483380,000000120289512,5,5,,5
264025,03-OCT-11,02-OCT-11,Stephen,,en,70.27.19.201,linda.rush@bell.net,13480626,000000120280192,3,3,did not help with configuring printer,4
264026,03-OCT-11,01-OCT-11,Yves,,fr,174.93.213.123,eve_couture@sympatico.ca,13469478,000000120267197,2,1,"Venir au rendez-vous que vous m'aviez donné, sinon, un appel aurait été apprécié.  J'ai passé plus d'une semaine a essayer de réparer mon problème.  Je vais m'arranger toute seule. ",1
264027,03-OCT-11,02-OCT-11,Maria,,en,65.95.22.131,steves.auctioneering@sympatico.ca,13483462,000000120284290,1,1,Your reps don't have a clue. I'm quite sure I'll be switching companies soon.,1
264028,03-OCT-11,30-SEP-11,Ashwini,,en,174.92.53.48,jgpag@sympatico.ca,13458776,000000120243690,1,1,Just leave things alone. You arbitrarily screwed up my Sympatico & Outlook Express addresses so that they are no longer independent. Am now looking for another ISP.,2
264029,03-OCT-11,01-OCT-11,Abbey,,en,50.100.51.94,melissa.penney062@sympatico.ca,13472620,000000120275074,1,1,,
264030,03-OCT-11,01-OCT-11,Khan,,en,174.93.71.143,di2956@bell.net,13468988,000000120275381,2,2,have someone speak to me in english that I could understand. the other customer care person said he would call me back within 3 minutes and never did.  However the repair man that came out was wonderful.,1
264031,03-OCT-11,30-SEP-11,Yves,,fr,69.159.154.174,francine056@sympatico.ca,13457030,000000120251746,5,5,,4
264032,03-OCT-11,29-SEP-11,Alvaro,,en,69.159.66.232,jeysea@sympatico.ca,13445260,000000120223847,4,4,Perform your maintenance services Pro-Bono,4
264033,03-OCT-11,03-OCT-11,,,en,174.90.108.17,,,,1,1,,2
264034,03-OCT-11,02-OCT-11,Etuwa,,en,64.231.87.79,da.agar@sympatico.ca,13477876,000000120285384,3,2,"I was to receive a call this morning at 10:00am, it is now 10:45 and I have not
received that call.  My computer just happened to come up this morning, I don't know if it is fixed or not. NO CALL BACK.  ",2
262532,06-OCT-11,05-OCT-11,Sonia,,fr,206.162.143.254,jonorm@sympatico.ca,13519120,000000120370955,2,1,Cesser de me faire faire les mêmes essais..,4
262533,06-OCT-11,05-OCT-11,Diane,,en,174.88.118.47,zdzislaw.horodyski@sympatico.ca,13526240,000000120351203,3,4,No comment.,3
262534,06-OCT-11,05-OCT-11,Nicholas,,fr,206.162.143.254,jonorm@sympatico.ca,13519122,000000120371838,2,2,Encore les mêmes tests...,3
262535,06-OCT-11,05-OCT-11,Simon,,fr,206.162.143.254,jonorm@sympatico.ca,13519124,000000120371899,5,5,Très compétent !,5
262536,06-OCT-11,05-OCT-11,Nayeem,,en,70.31.11.39,jsywong@sympatico.ca,13519258,000000120361688,4,4,,5
262537,06-OCT-11,05-OCT-11,Simon,,en,70.27.59.234,shelby848@bell.net,13524526,000000120363682,5,5,,5
262538,06-OCT-11,04-OCT-11,Tejaswvi,,en,70.27.27.11,hwfisher@sympatico.ca,13503898,000000120340217,5,5,,5
262539,06-OCT-11,05-OCT-11,Lorraine,,en,69.157.148.6,aserranillo06@sympatico.ca,13513766,000000120352526,1,1,,1
262540,06-OCT-11,05-OCT-11,Kyle,,en,67.71.127.59,koole@sympatico.ca,13519816,000000120364632,5,3,This is not a good day to ask about yesterday's experience with Bell. I spoke to at least 2 other people and was on hold for over an hour the second time I called.  This is very unsatisfactory and if I hadn't gotten Kyle the last time I called - only on hold 5 min for him - today I would have found a new server for my Internet.  I also had dealt with (during my hour on hold) with a agent on line who didn't help at all.  I notice I didn't get a survey to fill out about the other calls yesterday.  It was a pleasure dealing with Kyle and understanding what he was say because he was speaking English.  Needless to say if the problem with my internet isn't resolved soon (this isn't the first time I've called about it) I will be changing servers even though I've never dealt with any other than Bell.,3
262541,06-OCT-11,05-OCT-11,Mark,,en,99.227.49.193,catseyesjlb@sympatico.ca,13514826,000000120354135,4,4,"I was never able to access my bell account or bills on line. When I sent e-mail inquiries right from the site as suggested, no one ever got back to me. I had wanted to set up another e-mail and never could do so. ",3
262542,06-OCT-11,05-OCT-11,John,,en,70.50.199.173,peter.erratt@sympatico.ca,13522924,000000120372182,1,1,Better training....,2
262543,06-OCT-11,05-OCT-11,Suresh kumar,,en,70.26.63.92,earlenewest@sympatico.ca,13516294,000000120358573,5,5,,5
262544,06-OCT-11,05-OCT-11,Dheeraj,,en,70.50.199.173,peter.erratt@sympatico.ca,13522926,000000120367362,4,5,,4
262545,06-OCT-11,05-OCT-11,Mohamed Sabry,,fr,70.52.92.83,girardchristian@sympatico.ca,13517360,000000120356078,4,5,"Rien de spécial, le service offert par
Mohamed Sabry était excellent. Il avait aussi un excellent français et était facile à comprendre. Il faut que Bell s'assure toujours que leurs représentants aient un très bon français. Ils doivent avoir un accent facile à comprendre pour les Québecois.
 ",4
262546,06-OCT-11,05-OCT-11,David,,en,76.70.101.128,brendamcrae@sympatico.ca,13514456,000000120352123,4,4,,4
262547,06-OCT-11,05-OCT-11,Besma,,fr,174.95.244.105,luluetsab@sympatico.ca,13520544,000000120357076,4,5,,3
262548,06-OCT-11,05-OCT-11,Johanna,,en,67.70.128.230,denisdumais@sympatico.ca,13515776,000000120372260,3,4,Bell representative was very condesending,3
262549,06-OCT-11,05-OCT-11,Khan,,en,70.29.82.191,stencell@sympatico.ca,13524878,000000120355014,5,5,,5
262550,06-OCT-11,04-OCT-11,Omar,,en,50.101.223.141,billkennedy@sympatico.ca,13500034,000000120341137,2,1,"I had to recall Oct 6, 2011 9:30 am to finally get my email unblocked. Omar tried for 1/2 hour on Oct 4 but was not successful.",3
262551,06-OCT-11,04-OCT-11,Lor,,en,64.231.100.188,smarter1@sympatico.ca,13510742,000000120326607,5,5,,5
262552,06-OCT-11,05-OCT-11,Mohammed shafeeq,,en,76.65.12.218,chaoping.chung@sympatico.ca,13514924,000000120365229,5,4,,5
262553,06-OCT-11,05-OCT-11,Mathew,,fr,65.39.231.132,michel.gauthier21@sympatico.ca,13521532,000000120361807,5,4,"service impécable, j'ai moi-même fais du service it et j'ai été impressionné par votre qualité de professionnalisme.",5
262554,06-OCT-11,05-OCT-11,Salim,,fr,65.92.80.66,gilclaud@bell.net,13517314,000000120353570,5,3,,5
262555,06-OCT-11,29-SEP-11,Kamel,,fr,70.52.36.43,micant@sympatico.ca,13447922,000000120212555,5,4,Rien,4
262556,06-OCT-11,05-OCT-11,Hassen,,fr,65.94.86.31,m1lapierre@sympatico.ca,13520660,000000120370578,1,1,Me faire parler à quelqu'un qui a la même culture que moi. ,2
262557,06-OCT-11,05-OCT-11,Steph,,en,70.52.30.88,dennispaleos@sympatico.ca,13515804,000000120356070,5,3,"the connection with the internet rep was very bad,could not understand,so  i had to keep repeating my issue..but,rep was very polite",5
262558,06-OCT-11,05-OCT-11,Jason,,en,74.14.113.66,royzband@sympatico.ca,13523968,000000120361298,5,5,Call was answered first by a call centre rep who initially transferred me to the wrong department. So some time was wasted explaining situation 3 times.,4
262559,06-OCT-11,05-OCT-11,Basho,,fr,70.55.116.61,mireilleljacques@sympatico.ca,13521704,000000120371369,5,5,"je suis très satisfaite du service, rien à redire",5
262560,06-OCT-11,05-OCT-11,Khalil,,en,70.30.20.121,begin22@bell.net,13514107,000000120352475,5,5,,5
262561,06-OCT-11,04-OCT-11,Sabrine,,fr,65.94.164.222,jean.pel@sympatico.ca,13504502,000000120336163,5,5,"La conseillère a fait preuve d'une compétence très grande pour régler le problème qui empoisonnait ma vie depuis plusieurs semaines. De plus, elle était très patiente et d'une très grande gentillesse. ",5
262562,06-OCT-11,05-OCT-11,Arbi,,fr,174.93.148.85,sunburst999@sympatico.ca,13525024,000000120356787,5,5,,5
262563,06-OCT-11,03-OCT-11,Amir,,fr,70.52.106.163,janetlabrie@sympatico.ca,13490300,000000120316408,4,5,"
notre problème a été résolu,en changant
le modeme et nous en sommes très contentes.Mais a fallu trouvé le problème.Merci a vos conseillers",5
262564,06-OCT-11,05-OCT-11,Sharadha,,en,70.30.17.202,r_delaney@sympatico.ca,13523308,000000120358527,5,5,,5
262565,05-OCT-11,04-OCT-11,Hatem,,fr,174.92.229.97,ggdamours@sympatico.ca,13503170,000000120329068,5,5,"Merci à Hatem, mon conseiller, compétent, patient et agréable à discuter.",5
262566,05-OCT-11,04-OCT-11,Lila,,en,76.64.96.181,gavin.hall@sympatico.ca,13503052,000000120337484,4,3,I dealt with Frank #EX83483 and he was pleasant and helpful,4
262567,05-OCT-11,04-OCT-11,Manel,,fr,67.68.113.172,jclaude_4@sympatico.ca,13504444,000000120326410,4,5,rien,4
262568,05-OCT-11,04-OCT-11,Karen,,en,74.15.0.185,beachbum22@sympatico.ca,13499816,000000120329210,5,5,,5
262569,05-OCT-11,04-OCT-11,Kamel,,fr,174.92.184.13,ja.vanier@sympatico.ca,13504162,000000120332563,2,1,"Premier appel vendredi, l'on me prend pour un enfant je répond a toutes les questions non pertinentes(Script oblige) je m'identifie comme ex-Bell 40 ans de service. Mardi je recommence quel charivari. Enfin je tire quelques ficelles locales un tech arrive chez moi et prouve que j'avais raison et change la out pair entre le jiwi et le terminal ext derriere chez-moi VOILA c'est ce que je disais vendredi.
Je dois dire que la réponse devrait revenir au CANADA ......",
262570,05-OCT-11,04-OCT-11,Philip,,en,70.29.89.100,heppenstall@sympatico.ca,13503710,000000120334984,5,4,Everything went fine,5
263056,04-OCT-11,02-OCT-11,Felix,,en,64.231.0.81,dhale@sympatico.ca,13478124,000000120284480,5,5,,5
263057,04-OCT-11,03-OCT-11,Mhamed Chekib,,fr,65.94.10.216,livon@sympatico.ca,13492204,000000120300252,3,5,"Échange plutôt difficile, mais il faut comprendre que j'ai plus de 33 années d'expérience en TI, mes attentes sont plutôt élevées dans le domaine!",4
263058,04-OCT-11,20-SEP-11,Leni,,en,76.67.107.22,bill_blakey@sympatico.ca,13323460,000000120012475,5,5,nothing,5
263059,04-OCT-11,02-OCT-11,Suresh,,en,65.95.187.94,lm_johnson@sympatico.ca,13480694,000000120289507,5,4,,5
263060,04-OCT-11,03-OCT-11,Iris,,en,65.95.28.238,patricklane@sympatico.ca,13494520,000000120306387,3,3,phoned (that is your specialty) and told me my original order did not get processed instead of leaving me hanging for a week waiting,3
263061,04-OCT-11,03-OCT-11,Ashwini,,en,64.228.140.154,bravotwosix@sympatico.ca,13486110,000000120319626,4,4,the call was hard to hear. There was background noise that made it hard to hear plus the call sounded very remote.,5
263062,04-OCT-11,03-OCT-11,Cecilia,,en,65.95.192.208,al.anne.olding@sympatico.ca,13484970,000000120307451,5,4,,5
263063,04-OCT-11,03-OCT-11,Oussama,,fr,67.68.229.197,gerbranco@sympatico.ca,13489120,000000120304299,4,4,,4
263064,04-OCT-11,03-OCT-11,Nizar,,fr,76.71.178.249,maxdal@sympatico.ca,13493090,000000120319789,5,5,"Monsieur Nizar effectue un travail difficile.Les gens qui l'appellent sont souvent des gens ordinaires  (comme moi)et ne comprennent pas toujours très vite.
Il se débrouille très bien et son français est très bon , même mieux qu'au Québec.
C'est génial , il prends   contrôle   de mon ordinateur depuis l'AFRIQUE DU NORD
Comment faites vous pour que cela ne pose pas de problèmes de sécurité, vraiment , vous êtes très forts chez BELL. Vos employés doivent avoir tout un check de sécurité, encore bravo !
Un client agréablement surpris par le service venant du Magrheb",5
263065,04-OCT-11,03-OCT-11,Celina,,en,70.48.251.194,dbdavies@sympatico.ca,13487500,000000120305109,3,2,A bit greater recognition of the problem as opposed to just following the approved Bell procedure.,
263066,04-OCT-11,03-OCT-11,Salvador,,en,184.145.84.47,vangie.pedias@sympatico.ca,13497806,000000120295101,5,5,,5
263067,04-OCT-11,03-OCT-11,Salvador,,en,70.24.209.130,srgandhi@sympatico.ca,13496838,000000120308815,4,3,Faster communication ,5
263068,04-OCT-11,03-OCT-11,Daniel,,en,70.24.209.130,srgandhi@sympatico.ca,13496840,000000120303407,4,4,,5
263069,04-OCT-11,01-OCT-11,Mudilyar,,en,174.89.236.162,butorac@sympatico.ca,13467962,000000120272733,5,4,,4
263070,04-OCT-11,03-OCT-11,Daniel,,fr,174.91.204.221,paulinegg@sympatico.ca,13494572,000000120296749,4,4,rien de plus. Merci ,4
263071,04-OCT-11,02-OCT-11,Sofien,,fr,70.51.201.26,normand.v@bell.net,13481970,000000120288357,5,5,"Le temps  pour parler a une personne est
est très long.",4
263072,04-OCT-11,03-OCT-11,Linda,,en,70.27.156.153,jane.zsofcsin@sympatico.ca,13490284,000000120297378,4,5,,4
263073,04-OCT-11,23-SEP-11,Monica,,en,174.94.56.246,daviddorman@sympatico.ca,13368860,000000120086263,5,4,,4
263074,04-OCT-11,03-OCT-11,Jose,,en,67.71.146.168,jhill001@sympatico.ca,13490714,000000120293182,5,5,,4
263075,04-OCT-11,03-OCT-11,George,,en,74.15.79.217,wfzander@bell.net,13498038,000000120304531,5,5,,5
263076,04-OCT-11,03-OCT-11,Kevin,,en,184.147.169.184,m_phillips@sympatico.ca,13492574,000000120308548,4,5,wait times,1
263077,04-OCT-11,03-OCT-11,Kevan,,en,207.134.161.66,brian.aboulehaf@sympatico.ca,13486130,000000120296729,4,3,Deal with the extra,4
263078,04-OCT-11,03-OCT-11,May,,en,65.95.50.232,abdelnou@sympatico.ca,13484780,000000120316337,5,4,pay for parcel delivery,4
263079,04-OCT-11,03-OCT-11,Mohammed,,en,74.14.203.66,dbuenger@sympatico.ca,13487518,000000120298058,4,4,"While the problem was corrected, unfortunately the source of the problem could not be identified.",5
263080,04-OCT-11,30-SEP-11,Dawood,,en,70.24.94.219,wl.elson@sympatico.ca,13466070,000000120255928,4,4,"Ensuring the booked time is verified.I.E
I was supposed to have an install person  come on a date. NO SHOW!!I waited all day for the installer.I found out later that I did not need an updated modem on my computer. So no one came. BUT NO SHOW OR NO CALL. I waited all day on  Wednesday, September 29th., for nothing!",4
263081,04-OCT-11,03-OCT-11,Salvador,,en,69.196.165.248,dmili@sympatico.ca,13487882,000000120318978,1,1,the issue was not with the representative as neither he or the next level technician was able to resolve the issue as the issue was due to upgrades that Bell made.,1
263082,04-OCT-11,03-OCT-11,Wafa,,fr,65.95.192.184,cbeaucha@sympatico.ca,13486536,000000120306218,5,5,,3
263083,04-OCT-11,03-OCT-11,Patrice,,en,174.95.60.42,JudiLloyd@bell.net,13484554,000000120303351,5,4,,5
263084,04-OCT-11,03-OCT-11,Mayned,,en,184.147.32.72,gaza61@sympatico.ca,13489012,000000120301412,4,4,"Be able to speak to someone that can deal with all of your departments ie:Satellite,phone and internet",4
263085,03-OCT-11,02-OCT-11,Alejandro,,en,70.26.28.237,tvfactory@bell.net,13483860,000000120290807,5,1,"Fix the settings so that I can use my personal domain consistently. I do not use the bell.net hotmail account but mail we were sending from our domain name got labeled as from tvfactory@bell.net and replies were sent there without our knowing. This has caused us embarrassment and missed opportunities. We are now dealing with our website hosting people to see if there's a work around. If not, we will be returning to Rogers. This is very, very annoying.
The support person was very personable though.",2
263086,03-OCT-11,01-OCT-11,Karen,,en,184.146.138.169,jeff.morrison@bell.net,13470800,000000120264545,2,1,Listen to what I was saying and believe me.  Don't treat me like I don't know what I'm talking about.  ,1
263087,03-OCT-11,28-SEP-11,Oscar Ernesto,,en,70.51.224.146,mikelaverty_6@sympatico.ca,13434160,000000120188161,5,5,,5
263088,03-OCT-11,01-OCT-11,Perumalla,,en,70.49.13.51,kimi.corney@sympatico.ca,13471476,000000120268729,1,1,"There was supposed to be someone call me after the telephone conversation was not resolve. I have yet to receive this call.
At this point, I am looking to possibly switching our internet and phone to ROGERS",2
263089,03-OCT-11,01-OCT-11,Luis,,en,174.95.114.34,phoenixx45@bell.net,13473746,000000120263358,4,4,,4
263090,03-OCT-11,02-OCT-11,Ajay,,en,70.27.40.101,HERNIMAN5@sympatico.ca,13476350,000000120287351,5,5,,5
263091,03-OCT-11,30-SEP-11,Travis,,fr,76.64.251.140,normancliche@sympatico.ca,13462334,000000120240160,2,1,"Premièrement ne pas attendre 30 minutes avant de parler a un conseiller, et règler mon problème de port, j'étais vraiment déçu car je considère qu'ayant un router vous appartenant vous auriez du être en mesure de régler mon problème.",
263092,03-OCT-11,01-OCT-11,Vijayashanti,,en,70.27.120.85,ehorbatuk@sympatico.ca,13469330,000000120263409,1,1,Actually fix the problem and fix it without causing another one.,1
263093,03-OCT-11,02-OCT-11,Hechmi,,fr,70.29.188.165,gsta63@bell.net,13479110,000000120287409,3,4,"Manque de courtoisie, un peu bête!",4
263094,03-OCT-11,02-OCT-11,Joanne,,en,174.95.197.122,ins@sympatico.ca,13479408,000000120288046,4,3,,5
263548,03-OCT-11,02-OCT-11,Carlos,,en,67.71.139.45,denison1@sympatico.ca,13478078,000000120284044,2,4,"The technician seemed uncertain about how to address the situation.  He jumped quickly into taking control of my computer, but seemed unsure how to proceed.  In the end, I resolved the situation.",2
263549,03-OCT-11,02-OCT-11,Orlando,,en,70.50.28.186,bevjackson@sympatico.ca,13477126,000000120280909,2,2,"Again , the screen that the technician was explaining was not the screen in front of me -hence frustration on my part after having so many problems in one week! I was rude!",2
263550,03-OCT-11,02-OCT-11,Madhu,,en,70.50.28.186,bevjackson@sympatico.ca,13477124,000000120286709,5,4,NOthing,2
263551,03-OCT-11,01-OCT-11,Ricardo,,en,70.29.39.82,pscope@sympatico.ca,13473904,000000120275716,5,5,it was excellent,5
263552,03-OCT-11,02-OCT-11,Oscar Ernesto,,en,66.212.179.78,pauline.carey@sympatico.ca,13482184,000000120284229,5,5,,
263553,03-OCT-11,02-OCT-11,Ericka,,en,64.231.86.93,gerald.utley@sympatico.ca,13478904,000000120287914,5,5,"Nothing, the rep was very thorough",5
263554,03-OCT-11,02-OCT-11,Skander,,fr,70.28.46.54,dianemcneil@sympatico.ca,13478146,000000120291857,5,,On doit communiquer avec moi dans les prochaines 24 heures,5
263555,03-OCT-11,30-SEP-11,Charles Darwin,,en,184.145.82.225,jermay@sympatico.ca,13458732,000000120250361,4,5,"Overall, there were no problems. Perhaps in the future, technicians could ask more probing questions of what may have caused the issue rather than just ""resetting the modem"". At one time I was told (not on the last call) that I should just ""upgrade my Operating software"" as they were not trained on Windows 2000??? If I was connected to the internet, then perhaps I would, but that was the problem... not my Operating  System.",5
263556,03-OCT-11,02-OCT-11,Asra,,en,70.24.92.12,2brownies@sympatico.ca,13476266,000000120284178,4,4,,4
263557,03-OCT-11,02-OCT-11,Dheeraj,,en,64.231.207.155,fmrd@bell.net,13478697,000000120288372,5,5,,3
263558,03-OCT-11,02-OCT-11,Kais,,fr,96.22.11.212,jean.bernard@bell.net,13479672,000000120284286,5,3,"il a résolue la partie internet, mais le problème semble venir de la ligne téléphonique alors il a fait rapport au technicien qui doit me rappeller.",4
263559,03-OCT-11,02-OCT-11,Sana,,fr,70.30.242.97,normandperron@sympatico.ca,13481974,000000120283460,4,4,Un délai d'attente plus court avant de parler à un technicien (il fut d'environ 15 minutes).  ,4
263560,03-OCT-11,02-OCT-11,Rowena,,en,198.168.168.9,ez4unm@sympatico.ca,13478580,000000120282571,4,3,Shorten the waiting time.,3
263561,03-OCT-11,28-SEP-11,Gregory,,en,70.50.67.209,gracemountlimited@sympatico.ca,13430090,000000120193663,5,4,Not to have to always speak to people in India who do not always understand what one is talking about.,4
263562,03-OCT-11,30-SEP-11,Tejaswvi,,en,64.229.204.154,l.houseman@sympatico.ca,13459798,000000120251908,1,1,E-Mail did not work as log-in was not executed correctly causing me more stess,1
263563,03-OCT-11,02-OCT-11,Ashwini,,en,64.231.49.132,audsurlelac@sympatico.ca,13476928,000000120290530,5,5,nothing,5
263564,03-OCT-11,02-OCT-11,Hency,,en,174.91.14.251,hvanmelle@sympatico.ca,13479354,000000120288647,5,5,"For your information, my last name is Van Melle, and not Melle.
My problem was resolved, and I am satisfied with the service.
",5
263565,03-OCT-11,02-OCT-11,Karen,,en,70.49.75.176,fain@sympatico.ca,13478604,000000120280721,5,,"The problem is your software. You indicated a change in my billing )Please se bell confirmation Monday august 8 119032973)

There was no change on subsequent bills  and I tried again (please see Thank you for contacting Bell Internet Customer Service.
Today, your call concerned about your plan that is supposed to be Fibe10 but when you received the bill it is still Fibe10. What i did is downgraded your plan to Fibe10 and informed you that you are given a $17 promotion for 8months . Here is the confirmation number for that call:000000120280721.
 I assume the problem will be fixed BUT I'M NOT SURE.
",3
263566,03-OCT-11,02-OCT-11,Walid,,fr,174.93.110.245,jeannicoleroireau@sympatico.ca,13479688,000000120289136,5,5,"Rien, tout était parfait",5
263567,03-OCT-11,29-SEP-11,Noureddine,,fr,174.93.249.32,bretong@sympatico.ca,13441048,000000120231728,5,5,"Mon problème fût résolu de façon très courtoise et très sastifaisante par contre, elle se termina par une vente de service de 5.00$ que j'ai acceptée par gratitude des bons services du répondant de Bell mais que je ne suis pas sûr que ce soit utile. ",4
263568,03-OCT-11,02-OCT-11,Jamila,,fr,65.94.165.87,lroussille@sympatico.ca,13480774,000000120283104,4,5,,3
263569,03-OCT-11,02-OCT-11,Ronald,,en,76.67.43.90,lenknight@sympatico.ca,13480560,000000120285681,5,5,"Can't think of anything

Why do your messages always have ""suspicious"" warning??",4
263570,03-OCT-11,01-OCT-11,Asiya,,en,65.92.234.209,jim.helm@sympatico.ca,13470902,000000120274491,5,5,,5
263571,03-OCT-11,01-OCT-11,Bry,,en,174.91.46.35,lmurdoch3@sympatico.ca,13471960,000000120264489,3,,"I have spent over 3 1/2 hrs and 3 weeks on the phone trying to get a new modem. Why does Bell make things so difficult for its clients? Why does Bell ""reward"" me with one year of 1/2 price internet only when I reach the point where my blood pressure is skyrocketing? I hate dealing with Bell, since I seem to be paying them for endless aggravation.  This service rep was ok, but he is about the 5th in a line of reps who have promised me a modem and so far, none have delivered. Bell is a joke, but Rogers seems to be no better.  How about free service on TV and Internet for 1 year for the hassle you cause me?",1
263572,03-OCT-11,02-OCT-11,Philo,,en,70.24.149.253,rpbrimble@sympatico.ca,13482872,000000120285674,5,5,,4
263573,03-OCT-11,30-SEP-11,Michael,,en,38.117.92.123,ykanji@sympatico.ca,13466244,000000120259481,5,5,the hold time to get to an agent was long,5
263574,03-OCT-11,02-OCT-11,Afroze,,en,69.157.154.114,araks_edik@sympatico.ca,13476850,000000120286139,2,2,accent.....,3
263575,03-OCT-11,01-OCT-11,Arturo,,fr,76.68.139.101,lyndamackenzie@sympatico.ca,13472104,000000120271736,5,5,,5
263576,03-OCT-11,02-OCT-11,Claudia,,en,67.71.138.123,james118@sympatico.ca,13479544,000000120284872,3,2,"Allow me to send emails or help me set up the account from other accounts using my ""Mail"" programme and having them reply to the same email instead of to my sympatico mailbox only as it was before Sept 20. This is not right nor was I wanted of the change causing me to not see replies sent to me. If it was a free service like gmail then ok but I pay for you for the internet. Fortunately I was able to resolve the problem using a professional tech person.",2
263577,03-OCT-11,28-SEP-11,Deo,,en,76.68.131.115,daizy1@sympatico.ca,13428060,000000120203269,5,5,n/a,5
263578,03-OCT-11,02-OCT-11,Mahmoud,,fr,76.64.137.244,nanbre@sympatico.ca,13481762,000000120284225,3,2,"Lorsque, je suis retournée sur internet en soirée, j'avais encore le même problème que Mahmoud avait résoulu.  Le problème était avec mon modem..",4
263579,03-OCT-11,02-OCT-11,Jean-Philippe,,en,70.54.131.192,j.esquire@sympatico.ca,13479462,000000120290108,5,5,No!,5
264035,03-OCT-11,02-OCT-11,Ruth,,en,174.94.26.201,scozens@sympatico.ca,13483118,000000120290730,5,5,"it was fine as it was - my call was answered immediately, tchnician wa patient, knowledgeable and stayed with me until the problem was resolved.",5
264036,03-OCT-11,02-OCT-11,Wissem,,fr,184.144.143.7,francedm1@bell.net,13478714,000000120291335,5,1,"Suite à cet appel, j'ai vu que le modem ne fonctionnait pas plus une heure après.

Rien n'aurait pu être fait à ce moment-là.

J'ai rappelé pour demander un autre modem.

Merci.",3
264037,03-OCT-11,01-OCT-11,Cristobal,,en,65.95.181.151,stoppi@sympatico.ca,13475222,000000120275316,5,5,,5
264038,03-OCT-11,27-SEP-11,Asir raja,,en,70.26.67.112,phyllis.mcculloch058@sympatico.ca,13421654,000000120170971,4,4,,4
264039,03-OCT-11,20-SEP-11,Julio,,en,69.158.24.97,yvhar@sympatico.ca,13337294,000000120012670,3,2,Eliminate the recorded voice and the waiting time to speak to a real/live person. ,2
264040,03-OCT-11,02-OCT-11,Nelson,,en,70.54.101.22,baileypatricia@bell.net,13476988,000000120286747,5,5,"In my opinion nothing more,",5
264041,03-OCT-11,02-OCT-11,Karishma,,en,174.94.8.73,audtay@sympatico.ca,13476932,000000120287788,1,1,"On 3 different occasions when a technician was to come to my house he never showed up. I was first told he would be here on Sept 26 then Sept 29 then Oct 2 and finally on Oct 3 he arrived.
I do not think this is very good service as I was not informed that my appointments had been changed and if he had not shown up today I was taking my business away from Bell.",2
264042,03-OCT-11,02-OCT-11,Paul,,en,74.14.39.76,francis.brisson031@sympatico.ca,13478722,000000120286464,5,5,,5
264043,03-OCT-11,01-OCT-11,Oscar,,en,70.49.11.175,w.lk.b@sympatico.ca,13475940,000000120274150,4,4,,4
264044,03-OCT-11,02-OCT-11,Med Hedi,,fr,174.89.167.174,luc.guertin@sympatico.ca,13480790,000000120286963,5,5,Pas de système de reconnaissance vocale SVP (Bye Émilie!),5
264045,03-OCT-11,17-SEP-11,Badreddine,,fr,76.65.76.228,jocelyne_dionne@sympatico.ca,13292278,000000119953184,4,5,,5
264046,03-OCT-11,29-SEP-11,Omar,,en,70.26.6.148,minnie.lee056@sympatico.ca,13448106,000000120223000,5,5,,4
264047,03-OCT-11,17-SEP-11,Borhen,,fr,76.65.76.228,jocelyne_dionne@sympatico.ca,13292280,000000119953742,4,5,,5
264048,03-OCT-11,02-OCT-11,John,,en,70.31.95.212,tblacksheep@bell.net,13483642,000000120290361,2,1,Fix the problem before the 7th call.,1
264049,03-OCT-11,07-SEP-11,Mohamed Amine,,fr,76.68.200.65,andrecaroliam@sympatico.ca,13161144,000000119704207,1,1,Parler à quelqu'un qui connait mieux internet. Parler à quelqu'un qui parle mieux le francais.,1
264050,04-OCT-11,03-OCT-11,Mario,,en,174.91.158.39,d.ansovini@sympatico.ca,13487178,000000120302641,5,5,,4
264051,04-OCT-11,03-OCT-11,John,,en,70.52.231.86,beverleyeflynn@bell.net,13485842,000000120307955,5,4,"Nothing:John was very courteous,answered my questions & provided me with the information that I needed.",4
264052,04-OCT-11,03-OCT-11,Dawood,,en,70.48.45.26,caseootes@sympatico.ca,13486484,000000120299738,1,1,"I spent an hour on the phone with one of your ""experts"" and did not resolve the problem. I was supposed to get a call back and did not. I phone my private contact and the problem was resolved in less than ten minutes.",1
264053,04-OCT-11,29-SEP-11,Felix,,en,69.158.34.122,wandapercival@sympatico.ca,13452354,000000120232786,,,"I did not make this phone call for service and do not know who did!  Yesterday, I telephoned Bell to express my concern that I do not know who had placed the call as I was away from my home and there was no one else at home.  In fact, I expressed concern about the lack of safeguards in place to ensure that only myself or someone authorized by me would be able to request service.",
264054,04-OCT-11,03-OCT-11,Naveenkumar,,en,64.231.206.142,timgreene06@sympatico.ca,13497516,000000120303618,4,4,Too much (BS)when you are trying to reach some one.Tried off talking to some one in another country. ( Most likely will be switching PH. / INTERNET to another service provider )in the near future.,2
264055,04-OCT-11,03-OCT-11,John,,en,65.95.134.161,david.smith28@sympatico.ca,13487440,000000120298730,5,5,found everything went great and got my problems solved in good time.thank you,5
264056,04-OCT-11,03-OCT-11,Lor,,en,70.29.32.48,anderson_27@sympatico.ca,13485188,000000120296062,5,5,nil,5
264057,04-OCT-11,03-OCT-11,Alun,,en,69.159.79.91,s.berry@sympatico.ca,13495952,000000120302084,5,5,None,5
264058,04-OCT-11,03-OCT-11,Tiwari,,en,74.12.189.47,nanas10@sympatico.ca,13493920,000000120316494,5,4,I can't think of anything.,5
264059,04-OCT-11,03-OCT-11,Achref,,fr,69.159.108.65,mrivest705@sympatico.ca,13493756,000000120298519,4,4,,4
264060,04-OCT-11,03-OCT-11,Vijayashanti,,en,74.14.86.205,sj.aronson@sympatico.ca,13496596,000000120304556,5,4,,4
264061,04-OCT-11,03-OCT-11,Julio,,en,174.91.217.165,dwk1@bell.net,13488210,000000120298837,5,5,,4
264062,04-OCT-11,03-OCT-11,Joan,,en,174.95.61.229,john.cannon@bell.net,13490942,000000120294368,3,4,to have been informed about service options sooner,3
264063,04-OCT-11,03-OCT-11,Alexandre-Hugo,,en,70.49.225.109,jw.taylor@sympatico.ca,13491224,000000120295417,5,5,,4
264064,03-OCT-11,02-OCT-11,Edgardo,,en,174.88.217.72,john.peebles@sympatico.ca,13479964,000000120284438,4,4,,4
264065,03-OCT-11,02-OCT-11,Sinu,,en,65.93.108.70,stewshou@sympatico.ca,13483470,000000120287513,2,2,I am paying for 6Mb of download and only getting 1.5. the internet is also unreliable.,3
264066,03-OCT-11,30-SEP-11,Hema,,en,184.146.124.240,sus2ron@bell.net,13464968,000000120251415,2,1,installed the internet modeum properly so that it could be moved as the tech. said that it would be able to be moved from downstairs to the main level of the home.  It was 'hard wired' in so that it could not be moved an therefore we can not get the 16mg speed that I am paying for.,3
264067,03-OCT-11,01-OCT-11,Tiwari,,en,207.219.69.165,dalton.miller@sympatico.ca,13468628,000000120274782,2,2,I was to receive a call before Oct 1 delivery to confirm time. Instead you could have called to say that you could not fulfill your agreement and not have me waste an entire day waiting. Also I was promised a follow up call yesterday that also never happened!,
264068,03-OCT-11,28-SEP-11,Milo,,en,184.144.10.253,stevebarkley@sympatico.ca,13437650,000000120193824,1,1,"Your rep said he/she would fix the issue and wanted access to my pc,I declined and asked him/her to tell me,Only stated would escalate issue and someone would contact me,Never heard from anyone ",2
264069,03-OCT-11,01-OCT-11,Pau,,en,70.31.80.27,kevin.marritt@sympatico.ca,13471430,000000120269086,5,5,Nothing I asked about a service and received all the information I required,5
264070,03-OCT-11,29-SEP-11,Nouha,,fr,70.30.235.169,ghislaine.lalonde@sympatico.ca,13443916,000000120227325,4,4,,5
264071,03-OCT-11,29-SEP-11,Noureddine,,fr,70.30.235.169,ghislaine.lalonde@sympatico.ca,13443918,000000120228904,4,3,,4
264072,03-OCT-11,27-SEP-11,Preethi,,en,74.12.144.214,clarkehotston@bell.net,13413430,000000120177970,5,5,,4
264073,03-OCT-11,30-SEP-11,Shinoj,,en,70.51.160.167,benumalicga@sympatico.ca,13454232,000000120259861,3,3,,4
262571,05-OCT-11,03-OCT-11,Karim,,fr,184.151.127.238,daniel_roussin@sympatico.ca,13487314,000000120299536,2,2,"Nous nous sommes deplacer vendredi a un de vos centres, pour retourner pour faire nos devoiirs et trouver un forfait a notre mesure dans notre secteur. Lundi, nous telephonons pour se faire dire qu'une solution s'offrait a nous... Et que Purolator nous feras une livraison hier... Nous attendons toujours...",1
262572,05-OCT-11,04-OCT-11,John,,en,70.29.109.37,hirst9@sympatico.ca,13503758,000000120335256,4,4,nothing on this experience,5
262573,05-OCT-11,04-OCT-11,Mathew,,en,65.92.96.104,liza_f@sympatico.ca,13506330,000000120336593,1,1,"Please train your technical support staff properly!!! I am absolutely appalled that I called five (FIVE!!) separate times yesterday and spent probably 2 hours of time and no one was able to resolve my problem because they are unfamiliar with Macs.On each occasion, the tech took control  of my computer and just went around in circles, wasting my time. It was obvious that they had no idea what they were doing and were unable to resolve an issue that I later solved myself in 5 minutes. You ought to be ashamed to have such pathetically incompetent staff working for you. I am strongly considering cancelling my service with Bell. ",1
262574,05-OCT-11,03-OCT-11,Julio,,en,142.107.99.230,evamoretti@sympatico.ca,13488518,000000120310620,5,5,Have Bell call their customer with a status of when the technician will be arriving.  A window of 8am to 5pm is far too broad and can compromise an entire day.  If the technician can provide an estimated time of arrival - a phone call indicating they are 30 or 45 minutes away or you are scheduled for 10am (an example) can greatly assist with plan out your time more effecctively.,4
262575,05-OCT-11,03-OCT-11,Souhail,,fr,70.28.45.59,celine.stef@sympatico.ca,13486588,000000120299018,3,4,,4
262576,05-OCT-11,04-OCT-11,Mohamed,,fr,76.69.205.188,abouthillette12@sympatico.ca,13498824,000000120342894,4,1,,4
262577,05-OCT-11,04-OCT-11,Aswathy,,en,65.92.93.217,s.macaskill@bell.net,13510148,000000120332627,5,5,,5
262578,05-OCT-11,04-OCT-11,Harjeeth,,en,76.64.43.90,beepers4246@sympatico.ca,13499842,000000120329486,5,5,Not a thing !,5
262579,05-OCT-11,02-OCT-11,Faten,,fr,174.91.204.36,nerondaniel@bell.net,13481864,000000120281158,5,4,,5
262580,05-OCT-11,04-OCT-11,Seshadri,,en,70.29.233.64,harbecfamily@sympatico.ca,13503564,000000120324889,4,4,,5
262581,05-OCT-11,04-OCT-11,Reginald,,fr,70.49.124.56,meyerd@sympatico.ca,13507502,000000120323194,5,5,"Bonjour,
Ce don't je ne sues pas satisfait ,c'est la facturation.
.Je paie trop pour mes quatre services:bell telephone,bell Internet,bell television et bell  mobilite..j'aimerais qu'on me telephone a ce Sujet.
Je vous remercie.
Meyer Dahan",5
262582,05-OCT-11,04-OCT-11,Tarek,,fr,76.67.157.251,fredricks@sympatico.ca,13502878,000000120343222,2,,"J'ai appelé 2 fois en septembre pour la même chose. La première fois, pour avoir passer à la location unique du modem à 50$ en conservant le modem que j'avais déjà et le commis devait de donner la Fibre 7 à 42,95 au lieu de 44,95 (net du rabais). J'ai du rappeler parce qu'on m'a envoyé un nouveau modem qu'il m'a fallut retourner. Et le 4 octobre, j'ai reçu ma facture sans la charge de 50$ pour la location unique, sans la Fibre 7 à 42,95$, avec les frais de location mensuel de 3,95$. Le commis m'a dit que la facture du mois prochain serait ajusté pour la location, mais que la Fibre 7 serait à 44,95$ au lieu de 42.95$. C'est décevant, et je ne sais pas qui se trouve du premier commis ou du deuxième au sujet du coût de la Fibre 7!  ",1
262583,05-OCT-11,04-OCT-11,Elizabeth,,en,174.91.122.160,smithdavid_8@sympatico.ca,13510756,000000120344012,5,5,Nothing!,5
262584,05-OCT-11,04-OCT-11,Lilian,,en,70.29.30.32,bwattie@sympatico.ca,13500382,000000120331955,4,5,the first time I called the technician was asking me for irrelevant info. ,4
262585,05-OCT-11,04-OCT-11,Soumaya,,fr,76.68.168.198,lise.beaudry1@sympatico.ca,13506294,000000120329934,4,4,,4
262586,05-OCT-11,04-OCT-11,Ali,,en,65.92.33.162,odonnmo@bell.net,13508480,000000120341623,4,4,A follow up question after the initial problem was resolved with the internet connection on my desktop would be: Do you have any wireless laptops on the system,5
262587,05-OCT-11,04-OCT-11,Daniel,,fr,65.92.237.68,iris.perez@sympatico.ca,13504024,000000120323767,,4,,
262588,05-OCT-11,03-OCT-11,Paula,,en,76.64.216.56,guido340@sympatico.ca,13489444,000000120295618,5,5,,5
262589,05-OCT-11,30-SEP-11,Alexander,,en,67.238.98.202,EM_SULIT@sympatico.ca,13452924,000000120262493,3,3,Not have the need to call in at all ... no interuptions in our internet service.,3
262590,05-OCT-11,04-OCT-11,Brett,,en,74.12.151.144,sega4@sympatico.ca,13510436,000000120333727,5,5,nothing,5
262591,05-OCT-11,26-SEP-11,Ashok,,en,64.231.96.32,pevely@sympatico.ca,13406640,000000120154643,5,5,,5
262592,05-OCT-11,03-OCT-11,Mark,,en,74.198.9.59,wkwan@sympatico.ca,13498094,000000120321025,5,5,,5
262593,05-OCT-11,04-OCT-11,Yosra,,fr,174.94.68.88,helmuth.wadt@sympatico.ca,13503688,000000120332040,3,3,,4
262594,05-OCT-11,04-OCT-11,Ashfaq,,en,76.66.124.18,paula.cohen007@sympatico.ca,13508794,000000120341472,1,1,person didnt speak my language well. had no idea how to reconnect my internet. instead of bell sympatico i ended up with aol. when i called later the technician corrected the errors.,4
262595,05-OCT-11,02-OCT-11,Sylvie,,fr,65.92.80.161,frisoti@sympatico.ca,13478768,000000120287151,5,5,"c,etait tres bien un modem etait defectueux je l,ai recu aujoud,huile 5 octobre jeretourne le vieux par la poste",5
262596,05-OCT-11,04-OCT-11,Diego,,fr,74.15.59.235,wordsplus@bell.net,13512308,000000120343072,5,5,,5
262597,03-OCT-11,02-OCT-11,Jenett Mae,,en,65.95.22.131,steves.auctioneering@sympatico.ca,13483460,000000120286387,1,1,Have someone in Canada answer my call.,1
262598,03-OCT-11,30-SEP-11,Nizar,,fr,174.88.244.197,chantal_dubeau@sympatico.ca,13454968,000000120261501,5,5,,5
262599,03-OCT-11,02-OCT-11,Sujay,,en,70.27.9.67,clayton.shillingford@sympatico.ca,13477712,000000120289577,5,5,,5
262600,03-OCT-11,27-SEP-11,David,,en,69.157.48.84,dfstevens@sympatico.ca,13414256,000000120166741,4,4,The day before was a waste ot time but this time things seem to be working well,4
262601,03-OCT-11,28-SEP-11,Cesar,,en,173.180.92.148,mike.fairhart@bell.net,13434128,000000120202472,5,5,,5
262602,04-OCT-11,03-OCT-11,Nathan,,en,69.158.83.180,eschubert@bell.net,13488478,000000120300426,2,2,"After strogeling with India 2 times I gave up and want to cancel the Internet service, but finally after completing and waiting I hang up. After May Lunch and Nap I went back to the Computer and suddendly it was fixed.
Well You can do it and I DO not like to
comunicate with India, we have smart People here.
Anyway thank You very much for your effort.
A friendly hello from Eugen",2
262603,04-OCT-11,03-OCT-11,Chandler,,en,184.146.166.230,mcannata@sympatico.ca,13493128,000000120305292,4,4,The resentative only confirmed that Bell cannot increase the speed of my service.  I am stuck at 1Mb service.  I will be cancelling and going with Rogers.,2
263095,03-OCT-11,02-OCT-11,Kyle,,en,70.51.158.42,jmenzies@sympatico.ca,13479862,000000120291698,5,5,,5
263096,03-OCT-11,19-AUG-11,Gustavo,,en,173.243.45.194,stjeane@bell.net,12957581,000000119279006,4,4,,5
263097,03-OCT-11,02-OCT-11,Kishore,,en,64.229.220.156,emilroy@sympatico.ca,13478490,000000120289200,4,4,"Had a little trouble understanding Kishore, but he was very understanding and did help..",4
263098,03-OCT-11,10-SEP-11,Moses,,en,199.85.124.69,louiswoo@sympatico.ca,13206094,000000119789092,5,5,No. He is good.,5
263099,03-OCT-11,25-SEP-11,Felix,,en,70.49.27.195,richard1beckham@sympatico.ca,13393630,000000120129282,3,2,"The inquiry was about not having CKCOTV CTV Kitchener
channel available on bellsatelite. Bell owns the station so why. Dont what to move to Shaw for 1 channel",3
263100,03-OCT-11,02-OCT-11,Eddy,,en,50.101.52.250,je.godard28@sympatico.ca,13479664,000000120286890,5,4,,5
263101,03-OCT-11,01-OCT-11,David,,en,184.147.60.37,tbudhu@sympatico.ca,13475444,000000120276779,5,4,,5
263102,03-OCT-11,02-OCT-11,Nabil,,fr,67.68.104.103,clodveille@sympatico.ca,13477724,000000120283747,5,5,,
263103,03-OCT-11,02-OCT-11,Ali,,en,76.64.1.190,efines@sympatico.ca,13478410,000000120288485,5,5,,5
263104,03-OCT-11,29-SEP-11,Sarra,,fr,76.67.199.105,afrappier@sympatico.ca,13439754,000000120214290,5,,rien,5
263105,03-OCT-11,30-SEP-11,Evangeline,,en,70.54.135.94,bob.gordon@sympatico.ca,13454416,000000120252079,4,5,"I called to cancel my internet service based on better pricing from Rogers. Now that Bell matched the price, I am not cancelling. However, I am left with the feeling that I have been overpaying for years and only received a fair deal when I decided to cancel. The customer experience/loyalty would be improved if Bell lowered pricing for all customers to better reflect current competitive pricing.",3
263106,03-OCT-11,02-OCT-11,Ashwini,,en,69.157.154.114,araks_edik@sympatico.ca,13476852,000000120289741,5,5,have more experienced responders.,3
263107,03-OCT-11,29-SEP-11,Houssem,,fr,65.94.169.97,gilles.lanctot@sympatico.ca,13443948,000000120222592,4,4,,4
263108,03-OCT-11,02-OCT-11,Lamya,,fr,174.91.192.164,marie.vaillant@sympatico.ca,13481035,000000120279945,5,4,,5
263109,03-OCT-11,02-OCT-11,Hassan,,en,74.14.15.189,vmorton@sympatico.ca,13483994,000000120285275,5,4,By not allowing the pop up message to restrict my access to my email account. This caused me to have to call your service. This message should not be allowed to pass through to my computer without my authorization.,4
263110,03-OCT-11,30-SEP-11,Moncef,,fr,173.176.114.7,mariosarrazin@sympatico.ca,13460992,000000120244265,1,1,vous auriez pu resoudre mon probleme au lieu que moi je doivent rappeler une 4 ie fois pour la meme chose je songe vraiement a changer tous mes services de la maison car vous avez du personnels incompetent sauf pour celui qui a regle mon probleme j`ai meme parle a superviseur au nom de mohamed qui n` a jamais fat de suivi tres decu  de l`experience ,1
263111,03-OCT-11,30-SEP-11,Abdulkarim,,en,67.70.1.117,BoJoTaylor@sympatico.ca,13452894,000000120246057,4,3,,4
263112,03-OCT-11,30-SEP-11,Cecile,,en,69.159.117.165,lamarreserge@bell.net,13459852,000000120241981,4,4,,4
263113,03-OCT-11,29-SEP-11,Nicole,,en,174.94.43.78,rossrmarshall@sympatico.ca,13450314,000000120220806,3,3,"Put me back on unlimited internet, as I was not told the truth by the first representative that called us on the phone asking us to change our package.",4
263114,03-OCT-11,02-OCT-11,Nandhini,,en,70.49.225.20,mikelepage@sympatico.ca,13481442,000000120280531,4,4,nothing,5
263115,03-OCT-11,30-SEP-11,William,,en,142.206.2.14,jennifer1_20@sympatico.ca,13458706,000000120238710,3,1,,1
263116,03-OCT-11,02-OCT-11,Ali,,en,70.49.225.20,mikelepage@sympatico.ca,13481444,000000120281036,4,4,nothing,5
263117,03-OCT-11,23-SEP-11,Steve,,en,184.144.108.114,doone.parenting@bell.net,13369337,000000120088618,2,2,"explain how the service I requested worked, not assuming I could figure it out on my own.",1
263118,03-OCT-11,30-SEP-11,Nas,,en,216.138.207.30,sdick1@sympatico.ca,13464206,000000120249939,5,4,"The original offer to me was not valid- when I brought this to the attention of new customer service person he was apologetic and immediately worked on getting me an offer that I was happy with,",4
263119,03-OCT-11,30-SEP-11,Greg,,en,65.94.170.173,b.grant@sympatico.ca,13453998,000000120243432,5,4,"After my initial call, I was waiting for the new modem as i was told it would be put in the mail. However on a hunch i decided to check back with you and in  doing so i found out that it was not shipped. If i had not called back i would have been waiting in vain.Despite this , your service was great. thank you.",5
263120,03-OCT-11,20-SEP-11,Diego,,en,76.64.99.184,bechard8705@bell.net,13323246,000000120013070,4,5,Please tell Diego that he was very helpful setting up my e-mail and answering all my questions. I doubt I would have been able to do it on my own. He was both polite and patience. ,5
263121,03-OCT-11,02-OCT-11,Sarah,,fr,174.92.232.239,laufal1936@bell.net,13480500,000000120283918,1,1,"la personne qui m'a répondu n'a pu me répondre pourquoi mon ordi était déconnecter,la réponse parce que je n'avais pas de cable jaune pour enthernetdepuis 2 ans que je fonctionne sans ce cable elle m'a dit IMPOSIBLE",2
263122,03-OCT-11,02-OCT-11,Stephen,,en,76.66.161.212,blatt@sympatico.ca,13477178,000000120281373,4,5,,4
263123,03-OCT-11,02-OCT-11,Juan Carlos,,en,69.158.90.222,dot-frank@sympatico.ca,13478284,000000120281001,4,5,"How  come this problem pops up every few months, and it wont accept my Password. We are in out 80s and dont need this kind of trouble, please try and not do it again. Thank You.",5
263124,03-OCT-11,02-OCT-11,Balaji,,en,70.51.58.106,parkerdj4@sympatico.ca,13482114,000000120288382,4,4,Language barrier somewhat of a problem,4
263125,03-OCT-11,01-OCT-11,Pau,,en,50.100.51.94,melissa.penney062@sympatico.ca,13472622,000000120275478,5,5,,5
263126,03-OCT-11,02-OCT-11,Ashwini,,en,69.159.108.109,peter.guglielmi@sympatico.ca,13482258,000000120280240,4,2,I was cut while in the middle of conversation with support. They called back but again cut off.,3
263127,03-OCT-11,02-OCT-11,Pavan,,en,207.188.74.106,allanwexler@sympatico.ca,13476656,000000120290110,3,3,takes far too long to communicate with Bell,3
263128,03-OCT-11,02-OCT-11,Isaac,,fr,70.26.239.167,hlne.dechef@sympatico.ca,13479286,000000120289164,4,3,"Rien, mon problème n'est pas avec Bell-sympatico, mais avec Outlook express.",5
263129,03-OCT-11,02-OCT-11,Karingula,,en,174.91.117.205,paddy.sampson@sympatico.ca,13482082,000000120289912,4,1,"I don't know.  This was the second attempt to clear up my problem.  Both seemed to work but the problem recurred. Both technicians thought they had fixed the problem and had appeared to be very efficient, polite and patient.",
263130,03-OCT-11,02-OCT-11,Diego,,en,64.231.49.132,audsurlelac@sympatico.ca,13476930,000000120284895,4,4,Inquire about effect on wireless laptop,4
263580,03-OCT-11,02-OCT-11,Saifeddine,,fr,174.91.187.72,ericsmagghe@sympatico.ca,13478522,000000120286878,3,3,M'éviter de devoir rappeller le lendemeain au service de la loyauté et passé un autre 45 minutes au téléphone.,4
263581,03-OCT-11,02-OCT-11,Hayett,,fr,70.30.185.58,brillantgratton@sympatico.ca,13477308,000000120280029,5,5,rien,5
263582,03-OCT-11,02-OCT-11,Sarra,,fr,174.88.180.71,joanne.legros@sympatico.ca,13479898,000000120279927,5,5,"rien .tout était parfait ,j ai déja utilisé votre service et je n ai jamais été servie comme cette dame .merci",5
263583,03-OCT-11,21-SEP-11,Imed,,fr,184.144.157.188,najoc@sympatico.ca,13347142,000000120052498,5,4,,5
263584,03-OCT-11,02-OCT-11,Elsy,,en,69.157.23.29,grarmit@sympatico.ca,13479074,000000120291107,5,5,"Nothing. I was assisted by the same amiacable, knowledgable and easily understood technician twice!",5
263585,03-OCT-11,02-OCT-11,Nabil,,fr,184.144.231.244,jglaf@sympatico.ca,13479774,000000120285188,4,5,rien,4
263586,03-OCT-11,01-OCT-11,Deepthi,,en,76.70.115.145,markovich.home@sympatico.ca,13472400,000000120272366,4,3,"This call was to correct a change I had requested about 5 or 6 weeks earlier.  I was on the phone for about 15 minutes before I got to speak to someone, During this time I listened to music I did not like and to a voice every minute or two reminding me to hold on.  If you are not going to respond more promptly to a call, at least let the caller choose the music (or no music) and you should vary the message that was repeated over and over.  I realize that mistakes can be made, but I think you really should handle all the ""on-hold caller"" more considerately and more quickly.  Because of the previous error, I will need to wait and see my next bill to be sure my problem was corrected.",3
263587,03-OCT-11,01-OCT-11,John,,en,64.231.43.112,t__cowan@sympatico.ca,13475392,000000120275930,3,2,I though the person jumped the conclusion quickly. Wireless Internet is still not working after changing the AC adapter,3
263588,03-OCT-11,02-OCT-11,Rey Ivan,,en,174.92.105.232,we_r_canadian@bell.net,13484044,000000120283861,1,1,Have people that speak English and understand it better. Was told I would receive a call back at 10:45( 10 min later} I am still waiting for that call. I waited over 1 hour and then placed another call,1
263589,03-OCT-11,02-OCT-11,Marvin,,en,65.93.43.171,van.esch@sympatico.ca,13483908,000000120290684,4,4,"I am not sure that there is anything at this point that can be done differently.  I am currently waiting for the new modem to arrive and then I will have to call in again to get assistance to configure the modem to my home network.  I am hoping that it will be a smooth process, but until that point, my actual issue will not be resolved.",3
263590,03-OCT-11,26-SEP-11,Adam,,en,74.198.164.11,den_mama@sympatico.ca,13398712,000000120142182,1,1,we moved on AUGUST 1ST and today is October 3rd and we have no internet service and at this point we do not want your internet. Your telephone people have started hanging up the phone in my wifes ear and that is totally unacceptable. Twice your technician has come to our apartment and says all is good and you should have internet in a few hours. It should be that the internet is working while he is still here.,1
263591,03-OCT-11,29-SEP-11,Jeanette,,fr,216.208.211.85,sambo41@sympatico.ca,13450576,000000120213387,3,2,"En mars ou avril dernier la personne qui m'a répondu m'a dit que c'était une entente d'un an au tarif de 20,95$ mensuellement et voilà que 6 mois plus tard ce n'est plus vrai et si vous regardez le nombre de fois que j'ai appelé c'est trop souvent à mon goût et comme j'ai vu le montant qu'on me chargerait pour le prochain mois je serai obligé de retéléphoner.. ça me met en rogne... ",1
263592,03-OCT-11,01-OCT-11,Ashfaq,,en,184.144.31.139,robert.monster@sympatico.ca,13474352,000000120264887,4,4,,4
263593,03-OCT-11,02-OCT-11,Tayssir,,fr,70.29.194.59,kordonez@bell.net,13480376,000000120284851,1,,changer au personnel de service a la clientele. pas de pacience,3
263594,03-OCT-11,26-SEP-11,Anne-Marie,,fr,174.93.209.159,serrlussier@sympatico.ca,13408526,000000120136629,5,5,,5
263595,03-OCT-11,30-SEP-11,Rym,,fr,69.159.152.82,moniquetbenoit@sympatico.ca,13461760,000000120239912,4,3,"C'est difficile à dire: on participait à un concours et quand nous voulions le soumettre on nous donnait le message suivant; erreur: format de courriel invalide.",4
263596,03-OCT-11,02-OCT-11,Benjamin,,en,76.67.118.185,natalie.tulumello@sympatico.ca,13481794,000000120290210,5,5,nothing great services,5
263597,03-OCT-11,30-SEP-11,Amine,,fr,65.95.74.242,carilou@bell.net,13454762,000000120261112,5,5,,5
263598,03-OCT-11,02-OCT-11,Farah,,en,184.146.155.230,jeffreyc@sympatico.ca,13479714,000000120281342,4,4,it was a little hard to hear the person helping me.,5
263599,03-OCT-11,01-OCT-11,Khan,,en,70.30.208.98,ritadecia@sympatico.ca,13474292,000000120267985,5,5,,5
263600,03-OCT-11,29-SEP-11,Edwin,,en,67.70.207.162,wandalocke@sympatico.ca,13452350,000000120235172,3,3,,4
263601,03-OCT-11,20-SEP-11,Maher,,fr,70.52.73.48,mproulx006@sympatico.ca,13332114,000000120022780,1,1,envoyer le modem telque convenu ???,1
263602,03-OCT-11,29-SEP-11,Mohamed,,fr,70.52.73.48,mproulx006@sympatico.ca,13448364,000000120234805,2,4,,2
263603,03-OCT-11,27-SEP-11,Karim,,fr,65.92.177.47,moniquerivard@sympatico.ca,13420446,000000120162711,5,5,"Tout a été parfait, merci!",5
263604,03-OCT-11,29-SEP-11,Ruth,,en,76.64.148.133,judd@sympatico.ca,13445872,000000120227278,5,5,"instead of taking over doing the necessary changes, it might have been better if the tech worked through the changes with the customer. That way the customer may be able to make the necessary changes when it happens again and thus saving time for your tech to help someone else",5
263605,04-OCT-11,03-OCT-11,Ghorden,,en,76.64.12.162,doug.hutchinson@sympatico.ca,13488046,000000120309508,5,5,very happy with the service and the question I had was answered and a fix was made,5
263606,04-OCT-11,03-OCT-11,Mohamed Nidhal,,fr,38.108.89.94,francois.bourgault2@sympatico.ca,13488782,000000120303176,5,5,,5
263607,04-OCT-11,03-OCT-11,Timmy,,en,70.50.179.88,d.height@sympatico.ca,13487192,000000120293173,4,4,speaking louder and slowly always helps,5
263608,04-OCT-11,20-SEP-11,Denice,,en,70.26.120.90,bottner@sympatico.ca,13323632,000000120000530,4,4,Please advertise rate changes to internet and telephone services in advance,3
263609,04-OCT-11,03-OCT-11,Victor Gabriel,,en,70.51.129.41,misdry@sympatico.ca,13493504,000000120297574,5,5,,3
263610,04-OCT-11,03-OCT-11,Amira,,fr,76.71.207.122,amlush@sympatico.ca,13485158,000000120303129,5,3,,5
263611,04-OCT-11,03-OCT-11,Jack,,en,74.12.183.34,laurelsmith@bell.net,13491880,000000120295572,1,1,"Fix the problem. You refused to do so, and have lost a customer.",1
263612,03-OCT-11,02-OCT-11,Kevin,,en,76.69.21.245,leggerh@sympatico.ca,13480548,000000120289178,5,3,"Faster service It took one hour to get to a person, a very good person by the way. He could not cancel the wrong phone install but was able to put a note in the comments that it should not go ahead.",5
263613,03-OCT-11,30-SEP-11,Prego Junior,,fr,65.95.74.242,carilou@bell.net,13454760,000000120257945,1,1,,3
264074,03-OCT-11,02-OCT-11,Mohammed,,en,67.71.148.33,louisepenrose@bell.net,13480760,000000120279971,3,3,"hooked up my internet nicely.
but it could have been done without accidently disconnecting my phone.
i am happy someone is going to fix it tomorrow.
",4
264075,03-OCT-11,01-OCT-11,Pau,,en,65.95.227.161,lennieandjulie@sympatico.ca,13471798,000000120270130,4,5,Not take a month to get the issue resolved. The representative that I spoke to that gave the bill credit was generous in the offer.,4
264076,03-OCT-11,01-OCT-11,Marco,,en,64.231.3.176,oneamazingworld@sympatico.ca,13473412,000000120277593,4,5,"why did we have to call so many times
we spend 400 a month for bell services
705 3277683",2
264077,03-OCT-11,24-SEP-11,Alex,,en,70.55.30.188,jnlavictoire@sympatico.ca,13383336,000000120114925,5,5,nothing at all it was perfect,5
264078,03-OCT-11,02-OCT-11,Pamela,,en,70.54.88.124,jmjames@bell.net,13479870,000000120285113,4,4,"i started with my problem on friday. my new email on bell.net was blocked. it took about 90min on friday. then an hour or more on saturday and 180 minutes on sunday. it was a bell problem that blocked my email and not something i did.
finally bell was able to provide an unlock number that worked. i was not given an unlock number when tne system was installed.
it was a lot of time to expend on a simple unlock situation.   ",4
264079,03-OCT-11,01-OCT-11,Richard,,en,76.65.186.84,lpinchuk@sympatico.ca,13472028,000000120273576,4,5,,5
264080,03-OCT-11,30-SEP-11,Haricharan,,en,184.145.65.2,szullo@sympatico.ca,13465058,000000120260585,4,4,way to long to speak to someone  by phone,3
264081,03-OCT-11,30-SEP-11,Justin,,en,184.148.187.92,stevensonc@sympatico.ca,13464888,000000120244884,1,1,Try actually having a customer service department.  This company knows nothing of customer service.,1
264082,03-OCT-11,12-SEP-11,Juan,,en,184.145.52.128,amritdanai@bell.net,13218618,000000119833218,4,4,about the exact speed of the internet service-upload and download,4
264083,03-OCT-11,02-OCT-11,Sowjanya,,en,74.14.145.31,jhardman@sympatico.ca,13479780,000000120284799,4,4,?,4
264084,03-OCT-11,01-OCT-11,Megan,,en,69.157.126.45,tessa_bramcity@sympatico.ca,13475494,000000120274434,4,4,"nothing, she was able to do what I requested.",5
264085,03-OCT-11,02-OCT-11,Jewelle,,en,67.68.21.251,flaherty@sympatico.ca,13478676,000000120285694,5,5,,4
264086,03-OCT-11,28-SEP-11,Henry,,en,76.65.51.67,anncomer@sympatico.ca,13426220,000000120210662,3,3,contact me,1
264087,03-OCT-11,02-OCT-11,Mohamed,,fr,174.92.180.65,4.phil.harmonie@sympatico.ca,13476280,000000120291658,4,4,,3
264088,03-OCT-11,11-SEP-11,Padala,,en,76.68.132.90,epocorobba@sympatico.ca,13212030,000000119806035,5,5,,4
264089,03-OCT-11,02-OCT-11,Med Amine,,fr,65.94.64.221,manuel.pardo075@sympatico.ca,13480958,000000120290887,5,5,,4
264090,03-OCT-11,02-OCT-11,Leni,,en,76.65.24.147,lois.coll@sympatico.ca,13480706,000000120285856,5,5,nothing,5
264091,03-OCT-11,02-OCT-11,Mehdi,,fr,174.92.240.242,rogerlafleur1935@bell.net,13482794,000000120289116,5,1,On a conseillé de faire vériifier l'ordi. Impossible d'installer la Sécurité de Bell. Merci pour votre disponibilité. En passant je paie déjà  6$ pour le service d'un technicien.,5
264092,04-OCT-11,03-OCT-11,Oscar,,en,70.27.57.165,anitandalphonse@sympatico.ca,13485288,000000120318165,5,5,Nothing,4
264093,04-OCT-11,03-OCT-11,Silverious,,en,69.158.24.97,yvhar@sympatico.ca,13498286,000000120308845,4,4,The main thing was that my request for technical assistance was dealt with promptly. I did not have to wait the usual 15 -20 minutes.,3
264094,04-OCT-11,03-OCT-11,Mario,,fr,70.26.200.33,alanglois@bell.net,13485006,000000120309068,5,5,,5
264095,04-OCT-11,03-OCT-11,Inobel,,en,74.15.61.117,elizabeth.liko@sympatico.ca,13488354,000000120294462,3,2,,3
264096,04-OCT-11,03-OCT-11,Edwin,,en,70.30.45.86,hugh.roney@sympatico.ca,13489844,000000120295123,3,1,"find out what went wrong and given me an answer. I am still waiting for the answer. Your system is in bad need of repairs, when someone can call in pretending to be me and you have no record of where that call came from.",2
264097,04-OCT-11,03-OCT-11,Diego,,en,70.48.209.239,lfalcone@sympatico.ca,13492038,000000120294214,5,5,I CAN'T HONESTLY THINK OF A THING. THE SERVICE I RECEIVED WAS IMPECCABLE. THANK YOU!,5
264098,04-OCT-11,30-SEP-11,Ines,,fr,174.92.229.225,rpariz@sympatico.ca,13463804,000000120245413,5,4,rien,5
264099,04-OCT-11,03-OCT-11,Nikitha,,en,74.12.184.87,weaton@bell.net,13498012,000000120303833,4,,,4
264100,04-OCT-11,02-OCT-11,Kumar,,en,74.12.219.13,sherrywine@bell.net,13483220,000000120289714,4,3,To tell me why this happened !! Why I could not access my Internet or my Emails. It does happen too often !!!!,
264101,04-OCT-11,03-OCT-11,Majdi,,fr,174.93.151.202,elise.morin@bell.net,13488346,000000120300890,5,4,rien - je crois - on doit d'abord exprimer ce que l'on veut entendre ou résoudre,4
264102,04-OCT-11,03-OCT-11,Asha,,en,174.95.57.143,gabrose@sympatico.ca,13488922,000000120307302,4,4,"suggested that I try to see if it worked before I hung up , thus saving me from having to call back and start the process all over again",5
264103,04-OCT-11,03-OCT-11,Shashank,,en,64.231.90.248,baker01@sympatico.ca,13485616,000000120318350,4,4,,5
264104,03-OCT-11,02-OCT-11,Shinoj,,en,184.147.115.168,sjubenville@sympatico.ca,13483278,000000120290905,4,5,,4
264105,03-OCT-11,02-OCT-11,Denis,,en,142.150.15.82,connorryan@sympatico.ca,13477762,000000120280390,5,4,"the person I was dealing with was great, bell on  the other hand cost way too much, that is why I am cancelling my internet and home phone, besides the fact i was put in a contract for my home phone after 16 years with the same number and not even know it. Finally the contract ended and I am now free of Bell as of Nov. 1 Thank You Oh yes and also being over charged on my internet the last 2 months of service before contract ended..if u look at my usage I never went that much over NEVER!!!!so screwed again..great I also cancelled that BUT was told I did not cancel..lady was nice enough to give me a credit after arguing for half hour so finally mid October that will be cancelled as well....",1
264106,03-OCT-11,05-SEP-11,Nadyn,,en,132.156.51.136,ea.tracey@sympatico.ca,13135924,000000119661884,3,2,"FIX THE PROBLEM AS THEY SAID THEY WOULD. I have contacted Bell twice with the same issue and even though a refund was issued, my usage was not increased as requested and I have been overbilled once again. I was told twice before that my usage would increase with an added charge of $10 per month.  I have received my bill and once again nothing has changed and we are once again back to the same issue, which should have been resolved two months ago.I have been a long time customer of Bell and as soon as my contract ends, I will be looking elsewhere because this is unacceptable.  I do not have the time to be calling every month upon recipt of my bill, to complain about the exact same issue. Let me say that I have been very disappointed with this level of service and it's a shame that I will now need to find another provider. After I have made my third call tonight to fix this problem again and if it should happen on my next bill, I will immediatley break my contract with Bell and find another provider.  Thank you.",2
262604,05-OCT-11,04-OCT-11,Sylvie,,en,174.88.173.223,bernie.beland@sympatico.ca,13499924,000000120324613,4,3,I was expecting to finally receive an explanation regarding the service failures. A n explanation is still forthcoming.,3
262605,05-OCT-11,19-SEP-11,Tony,,en,174.91.123.129,kristajosh@bell.net,13313852,000000119970778,4,5,the cord was replaced but it turned out that the modem was not working - and that had to be replaced as well - to avoid using twice as many days they both should have been replaced right from the first call,5
262606,05-OCT-11,04-OCT-11,Mahesh,,en,64.231.94.145,stein.hagen@sympatico.ca,13510960,000000120333106,5,5,The only thing we find as seniors are the constant requests to qoute passwords in order to get on line.We understand the privacy laws but it becomes difficult to keep track of so many passwords require in to-days world.This is not only with Bell! ,4
262607,05-OCT-11,04-OCT-11,Irving,,en,76.68.125.42,fultonma@bell.net,13502916,000000120332070,4,5,,5
262608,05-OCT-11,04-OCT-11,Mohammed shafeeq,,en,65.94.59.15,wj.scott5@sympatico.ca,13512280,000000120322535,3,2,"1. Resolve the problem
2. Suggest alternatives in a more ""client friendly"" fashion
 ",2
262609,05-OCT-11,04-OCT-11,Susy,,en,69.158.89.124,bwootten@sympatico.ca,13500384,000000120345854,5,5,,5
262610,05-OCT-11,03-OCT-11,Lor,,en,64.231.119.37,garydei@sympatico.ca,13488986,000000120300214,4,4,,3
262611,05-OCT-11,04-OCT-11,Linda,,en,65.93.108.63,ruth.chapman@sympatico.ca,13510074,000000120341095,5,4,,4
262612,05-OCT-11,27-SEP-11,Haley,,en,184.147.130.253,cathiehorner@sympatico.ca,13413004,000000120163586,1,1,Oh I don't know between being hung up on passed from one person to another the reps have got to get it through their heads it is not about them,2
262613,05-OCT-11,04-OCT-11,Anne-Marie,,fr,70.26.202.234,ghislainetrudeau@sympatico.ca,13503190,000000120324691,5,5,,5
262614,05-OCT-11,04-OCT-11,Mohammed,,en,70.51.157.15,rol050@sympatico.ca,13509864,000000120322493,1,1,I could not understand the representive. Very difficult ,3
262615,05-OCT-11,04-OCT-11,Kanni,,en,74.15.32.151,rachel.cormier@bell.net,13509316,000000120346041,5,5,"nothing the agent was wonderful. I was more upset about the download of the software and my computer freezing then the outcome of the situation,",5
262616,05-OCT-11,04-OCT-11,Franssesca,,en,70.51.157.15,rol050@sympatico.ca,13509866,000000120346214,5,5,The first represitive that I talked to couls not resolve my problem so asked fora supervisor whis I got and then everything became clear,5
262617,05-OCT-11,04-OCT-11,Amir,,en,204.187.34.100,lcdinh@sympatico.ca,13506018,000000120342494,3,1,Inaccurate information provided resulting in not solving the problem and further interruption of service,3
262618,05-OCT-11,04-OCT-11,Manuel,,en,64.229.4.63,ludwig.stilling@bell.net,13506582,000000120326979,5,4,"The recommended solution to the problem I am experiencing would result in a one time charge as well as increase my monthly service cost. I would be happier, of course, if the issue that I am faced with could be solved without additional costs and or fees.

Thank you for your concern and consideration.

Ludwig Stilling",5
262619,05-OCT-11,04-OCT-11,Jay,,en,70.49.243.201,cryan16@bell.net,13501298,000000120323473,5,4,,5
262620,05-OCT-11,04-OCT-11,Reina,,en,65.94.104.88,anne.ward@sympatico.ca,13499386,000000120344711,5,5,I have no complaints about the service I received.,4
262621,05-OCT-11,04-OCT-11,Jamel,,fr,76.65.128.86,mnaura@sympatico.ca,13507806,000000120344541,5,4,"Le problème était avec mon ordi, et le technicien m'a patiemment expliqué ce que je devais faire, même si cela n'avait pas de rapport direct avec nom internet.Vraiment bien!",4
262622,05-OCT-11,04-OCT-11,Padala,,en,184.145.84.154,gjane@sympatico.ca,13503266,000000120336767,5,5,,5
262623,05-OCT-11,04-OCT-11,Sudhakar,,en,184.146.120.123,lbcomrie@bell.net,13506008,000000120323745,4,4,reduce the amount of time it takes.,5
262624,05-OCT-11,02-OCT-11,Sylvie,,fr,70.51.49.70,lou.gigu@bell.net,13480736,000000120280974,5,5,rien de plus,5
262625,05-OCT-11,04-OCT-11,Mihai,,en,64.231.48.94,jclemens@sympatico.ca,13504446,000000120343311,5,5,Nothing. Everything was great!,5
262626,05-OCT-11,04-OCT-11,Henia,,fr,174.92.96.108,linda.piche@sympatico.ca,13506224,000000120329982,5,4,,5
262627,05-OCT-11,04-OCT-11,Robert,,en,184.147.33.144,wmywatson@sympatico.ca,13512292,000000120346501,5,5,ROBERTO 474464DID EXCELLENT JOB THANKS GEORGE,5
262628,05-OCT-11,04-OCT-11,Karen,,en,67.70.49.39,brian.lowry2@sympatico.ca,13500254,000000120324985,5,4,,4
262629,05-OCT-11,04-OCT-11,Genevieve-Marie,,en,64.229.50.179,junebug1@sympatico.ca,13505298,000000120335415,5,5,"nothing mre, she was fantastic with me",5
262630,05-OCT-11,04-OCT-11,Lotfi,,en,184.148.177.162,cadieux.suzanne@sympatico.ca,13500436,000000120333031,5,5,,4
262631,05-OCT-11,03-OCT-11,Jaime,,en,70.53.46.9,alex.erdelyi@sympatico.ca,13485024,000000120320723,5,5,USE TECHNICIAN WITH BETTER UNDEERSTABLE ENGLISH ORAL SKILLS,4
262632,05-OCT-11,04-OCT-11,Juan,,en,198.103.223.52,mnmlandon@sympatico.ca,13507808,000000120345110,5,5,,5
262633,05-OCT-11,04-OCT-11,Armando,,en,69.158.39.233,george.schultheiss@sympatico.ca,13503110,000000120323620,5,5,,5
262634,05-OCT-11,04-OCT-11,Ingrid,,en,65.95.250.120,acorlett@sympatico.ca,13498854,000000120326369,5,4,,5
262635,05-OCT-11,04-OCT-11,Samiha,,fr,74.15.214.176,yvtalbot@sympatico.ca,13512484,000000120335672,3,2,Votre sondage précède la réception par courrier du modem Wi-fi,4
262636,05-OCT-11,04-OCT-11,Eric,,en,76.71.152.219,s1113@sympatico.ca,13510170,000000120336429,4,4,Shorten the waiting time.,4
262637,05-OCT-11,04-OCT-11,Aquiles,,en,184.144.70.56,kblack206@bell.net,13505498,000000120346629,5,5,,5
262638,06-OCT-11,22-SEP-11,Evangeline,,en,184.145.177.230,donna.pietramala@sympatico.ca,13355300,000000120059544,4,1,You have been charging me for a perfomance package and you cannot  provide this speed because I am out of range.  Bell should know what service they can provide it the various sectors.  I do not think this is legal.,1
262639,06-OCT-11,05-OCT-11,Brent,,en,70.26.120.139,vpeckham@sympatico.ca,13525814,000000120361326,4,5,It took a while from your end to understand my request. ,5
262640,06-OCT-11,05-OCT-11,Thorat,,en,70.55.50.146,na.young@sympatico.ca,13522128,000000120352658,4,5,"I did have some problem understanding the person I was forwarded to for tech support, however we managed very well.",5
262641,06-OCT-11,05-OCT-11,Carolina,,en,70.30.27.2,rc_consulting@bell.net,13523482,000000120370571,5,5,improve on the time it takes to get a tecnical person..,5
262642,06-OCT-11,05-OCT-11,Jonas,,en,69.157.21.29,mrhewlett@sympatico.ca,13521940,000000120361717,5,5,,5
262643,06-OCT-11,05-OCT-11,Ramzi,,fr,184.145.180.85,monika42@sympatico.ca,13521856,000000120368681,5,5,,5
262644,06-OCT-11,05-OCT-11,Paul,,fr,67.68.58.167,daniel533@sympatico.ca,13515498,000000120366786,5,5,rien,5
262645,06-OCT-11,05-OCT-11,Ahmed Khalil,,fr,74.198.164.128,marioimac@bell.net,13521030,000000120365897,1,1,Formation du personnelles,2
262646,06-OCT-11,05-OCT-11,Sihem,,fr,206.223.230.223,gilles.pigeon@bell.net,13517316,000000120348121,5,5,,5
262647,06-OCT-11,05-OCT-11,Stacey,,en,70.49.141.43,a.ratajczak@sympatico.ca,13512944,000000120348010,4,4,,5
263131,03-OCT-11,02-OCT-11,Gerardo,,en,174.94.56.95,jon.keighan@sympatico.ca,13479990,000000120291114,2,2,"Working an a very important report all weekend and my internet keep cutting out....
The only reolution was that I would get a new modem by Wed, or possibly Tues...
I pay Bell quite a bit of money every month for internet, landline, and cell; the extra charges and costs I have bee n incurring (without being given any specifics as to why I am being charged some of these amounts) and now this problem....let's just say that, with all the money I am handing over (sometimes over $300 for a month!!!!), I am not too pleased with Bell at this time...
At no time has anyone form Bell said,  'Hey, we understand that you have had some issues with us the past little while, but you have been a dedicated subsriber to Bell for many years, and we want to show our appreciation.'
Have a good day...",2
263132,03-OCT-11,02-OCT-11,Deepthi,,en,67.68.9.215,fhenkel@sympatico.ca,13478672,000000120289747,4,4,,4
263133,03-OCT-11,29-SEP-11,Daniel,,fr,65.92.31.115,llh450@bell.net,13446830,000000120213480,3,1,ne pas remplacer automatiquement mon adresse de courriel llh@polymtl.ca par celle de bell llh450@bell.net lors d'envoi de message....,3
263134,03-OCT-11,30-SEP-11,Imen,,fr,184.145.148.224,rita.nadeau@sympatico.ca,13463476,000000120244173,5,3," 
 Il faut toujours trop de temps pour résoudre nos problèmes avec Bell, et 
ca ne dépend pas de la conseillère qui
m'a répondu.",4
263135,03-OCT-11,01-OCT-11,Ronald,,en,192.197.71.189,joanne.mcgraw@sympatico.ca,13471004,000000120273034,5,5,,5
263136,03-OCT-11,01-OCT-11,Shoab,,en,174.93.213.116,marisol.santos@sympatico.ca,13472382,000000120270250,1,1,"I was supposed to get f.u. call on Oct 2 at 5 p.m., however they call me at 3p.m. and left a message on my voice mail.",2
263137,03-OCT-11,01-OCT-11,Cesar,,en,207.188.72.212,cbredin@sympatico.ca,13468154,000000120270302,1,1,consider you customers,1
263138,03-OCT-11,30-SEP-11,Priya,,en,69.158.80.208,salloyd@bell.net,13463984,000000120242417,3,3,"Perhaps informing me when the Bell technician is working on the building equipment that may affect my internet connections.  This had happened before & I was informed this was the reason.  The management was told to inform the residents, but obviously I had not.",4
263139,03-OCT-11,29-SEP-11,Oussema,,fr,70.30.156.192,marlenerousseau@sympatico.ca,13447484,000000120219624,5,5,,4
263140,03-OCT-11,30-SEP-11,Asiya,,en,70.48.167.91,gwenbond@sympatico.ca,13457688,000000120239116,4,4,let us know why and what was going on We came home from a holiday and our computer was not working not nice,4
263141,03-OCT-11,02-OCT-11,Ronald,,en,76.70.67.52,john.simerson@sympatico.ca,13479966,000000120282762,4,,I will find out by the end of the week whether my inquiry was resolved. I was still being charged for internet I had cancelled in August.,4
263142,03-OCT-11,02-OCT-11,Mehdi,,fr,174.95.125.180,adelengisong@sympatico.ca,13476544,000000120287153,4,4,ne pas attendre trop longtemps avant d'etre connecté au representant,4
263143,03-OCT-11,02-OCT-11,Nebgha,,fr,70.30.204.56,denise.doucet@sympatico.ca,13478070,000000120280410,3,4,,4
263144,03-OCT-11,01-OCT-11,Andrea,,en,70.29.19.17,dmarren@sympatico.ca,13469080,000000120278544,5,5,,5
263145,05-OCT-11,03-OCT-11,Karingula,,en,74.14.197.90,mhcummings@sympatico.ca,13493318,000000120306743,5,5,"Notify your customers when Bell knows there will be an outage.. Also, the troubleshooting checklist is not helpful when Bell is the problem, not the customer's equipment",3
263146,05-OCT-11,04-OCT-11,Max,,en,76.69.205.194,mandr5@bell.net,13506830,000000120329911,4,4,Nothing,5
263147,05-OCT-11,01-OCT-11,Edwin,,en,76.70.65.207,wmist@sympatico.ca,13476080,000000120271561,1,1,"Maybe if you didn't lose my first order, I would have had internet service on Sept 30th when you said I would have it.   Also, I lost phone service because of the incompetence of someone who works at Bell.   This is the typical service clients get when they deal with Bell.",1
263148,05-OCT-11,03-OCT-11,Gloria,,en,174.94.59.216,emilio@sympatico.ca,13488406,000000120300971,1,1,There should be a quicker way to resolve computer problems.,2
263149,05-OCT-11,02-OCT-11,Benjamin,,en,174.94.18.34,iplan@sympatico.ca,13479420,000000120285912,5,5,,5
263150,05-OCT-11,04-OCT-11,Reuben,,en,184.151.63.212,gsumner@sympatico.ca,13503422,000000120338031,5,5,Dcrease the wait time,5
263151,05-OCT-11,04-OCT-11,Hector,,en,70.24.90.98,richard.romanczuk@sympatico.ca,13509626,000000120334263,5,5,,5
263152,05-OCT-11,01-OCT-11,Celina,,en,76.64.209.80,frisky@bell.net,13469740,000000120277654,5,5,Have replacement modems at Bell stores.,5
263153,05-OCT-11,29-SEP-11,Nikki,,en,174.95.45.136,soufiab@sympatico.ca,13451184,000000120228369,5,5,,5
263154,05-OCT-11,03-OCT-11,Reginald,,en,174.91.111.84,pdswitz@sympatico.ca,13494632,000000120294631,5,5,,5
263155,05-OCT-11,04-OCT-11,Ryan,,en,209.251.59.102,joe.estrada@sympatico.ca,13504908,000000120328542,3,4,Why do I have contact you with prices from your competition for you to give me a better deal?,2
263156,05-OCT-11,03-OCT-11,Naveenkumar,,en,70.49.224.145,samken@sympatico.ca,13496096,000000120304084,5,5,Nothing. You did it all.,5
263157,04-OCT-11,03-OCT-11,Rym,,fr,184.144.227.61,andre.rehel@sympatico.ca,13485198,000000120303360,5,5,,5
263158,04-OCT-11,30-SEP-11,Nagender,,en,174.89.157.95,louis.davies@sympatico.ca,13460348,000000120255715,4,5,,4
263159,04-OCT-11,03-OCT-11,Oussama,,fr,70.52.75.41,gmalouin@sympatico.ca,13489286,000000120301337,5,5,,4
263160,04-OCT-11,03-OCT-11,Patrick,,fr,70.26.238.66,mcharbonneau@sympatico.ca,13493156,000000120308495,1,1,"RÉPARER MON PROBLÈME QUI DURE DEPUIS PLUS DE DEUX ANS ET EMBAUCHER DES GENS COMPÉTENT, COURTOIS ET QUI PARLENT MA LANGUE OU AU MINIMUM PEUVENT CE FAIRE COMPRENDRE. BELL CANADA = INCOMPÉTENCE TOTAL ET SERVICE EXÉCRABLE ",1
263161,04-OCT-11,03-OCT-11,Radhika,,en,209.90.151.106,klmajor@sympatico.ca,13491626,000000120300875,1,1,Technicians took over 90 minutes to tell me that I needed a new modem and then told me it would take 3-5 business days for me to receive it.  My husband and I both do a lot of work from home and we consider it completely unacceptable to go that long without internet service.  We have already started looking for other service providers.  We live in Toronto so it should be very easy to get a modem to us within a day.  I even offered to go to a Bell store.,1
263162,04-OCT-11,21-SEP-11,Manel,,fr,174.92.167.176,gischartrand@sympatico.ca,13342444,000000120030778,5,5,M'expédier les étiquettes pour retourner l'ancien modem avec le colis contenant le nouveau,5
263614,03-OCT-11,02-OCT-11,Shinoj,,en,76.67.118.185,natalie.tulumello@sympatico.ca,13481796,000000120290009,5,5,great help,5
263615,03-OCT-11,02-OCT-11,Sofien,,fr,65.94.5.103,n.malartre@sympatico.ca,13481722,000000120286545,5,3,?,5
263616,03-OCT-11,01-OCT-11,Akrem,,fr,69.159.132.127,pi.martin@sympatico.ca,13473752,000000120272985,4,4,,4
263617,03-OCT-11,01-OCT-11,Ericka,,en,70.54.102.55,vcpanepinto@sympatico.ca,13475828,000000120277291,5,5,,5
263618,03-OCT-11,02-OCT-11,Basho,,fr,70.24.250.160,adadgar@sympatico.ca,13476534,000000120290646,,,,
263619,03-OCT-11,22-SEP-11,Aquiles,,en,64.229.245.227,amelia.k@bell.net,13352480,000000120078929,1,1,have someone who knows computers and is not reading it from a manual,3
263620,04-OCT-11,02-OCT-11,Imran,,en,67.70.45.31,rosemary.fenwick@sympatico.ca,13482852,000000120290167,4,5,I had trouble understanding the tech because he spoke quite quickly.  With his accent I had trouble deciphering just what he was asking me.  Once we went over the question again more slowly I could answer so that he solved my problem.,4
263621,04-OCT-11,03-OCT-11,Sukumar,,en,70.31.58.155,shulist3@sympatico.ca,13496524,000000120292883,5,5,Support could be in Canada - Give Canadians a Job - you are selling to Canadains are you not!!!!!!,4
263622,04-OCT-11,03-OCT-11,Bry,,en,70.53.73.38,roberta.harvey@sympatico.ca,13495592,000000120298315,3,3,The original problem was never solved..that is why I have cancelled my internet with Bell.  In two month I was only able to use the internet 14 times.  That is just not good enough.,1
263623,04-OCT-11,03-OCT-11,Tine,,en,70.27.66.96,dorothy.hunter.101@bell.net,13488034,000000120304163,5,3,"The problem today is a company's gap between the paper world and the paperless world, i.e., I am sent a letter telling me my modem is going up $1.00, but the letter has my ex husband's name at my address, and unfortunatelt the person answering the call has no access to the letter writer, therefore the problem is not solved, and I have wasted my time.  Tine did her best, I asked her to write down my problem on her computer and she did, but I know it is reasonable to assume the messager is not going to the source and I will probably get more mail this way.  She did suggest I send any further mail addressed this way to send it back, so she was very helpful.",5
263624,04-OCT-11,03-OCT-11,Vijaya,,en,70.50.221.177,james141@sympatico.ca,13490252,000000120318908,4,5,Nothing,5
263625,04-OCT-11,03-OCT-11,Marouen,,fr,76.67.199.252,andre.landry057@sympatico.ca,13485196,000000120316568,3,2,,3
263626,04-OCT-11,03-OCT-11,Borhen,,fr,67.68.252.164,stjacquesl@sympatico.ca,13496970,000000120300780,5,4,la seule chose que je déplore c est que l on doive tout réexpliquer lors d un transfert d appel dans un autre département...et je trouve aussi le délai d attente est parfois long lorsqu ils doivent acceder a nos informations et qu ils nous mettent en attente mais sinon tout était ok,5
263627,04-OCT-11,01-OCT-11,Henry,,en,184.147.211.17,santos-204@bell.net,13474706,000000120265504,5,5,"The replacement modem was received on Monday, October 3, 2011 which is an excellent response.  Good job and my internet is now working.",5
263628,04-OCT-11,01-OCT-11,Shirin,,en,64.229.86.241,angelocellucci@sympatico.ca,13467192,000000120278225,5,5,"None, everything was fine.",5
263629,04-OCT-11,02-OCT-11,Arturo,,en,209.226.201.228,j.virdi@sympatico.ca,13479486,000000120285995,3,4,second credit been going on too long and too long of a wait on phone,3
263630,04-OCT-11,07-SEP-11,Ingrid,,en,69.158.38.77,G_Boyco@bell.net,13160300,000000119711387,4,4,,4
263631,04-OCT-11,03-OCT-11,Alejandro,,en,184.147.114.54,wayne.mowers@sympatico.ca,13498000,000000120319770,2,1,fix the problem,3
263632,04-OCT-11,03-OCT-11,Kevan,,en,70.30.146.118,rena.zambon@sympatico.ca,13495304,000000120295898,3,4,"confirm that email originated from Bell, rather then guess until I asked for it to be confirmed",4
263633,04-OCT-11,03-OCT-11,Kamel,,fr,70.26.253.87,manoric@sympatico.ca,13492676,000000120301009,5,4,Le delai avant de rejoindre un etre humain.,5
263634,04-OCT-11,03-OCT-11,Sonia,,fr,74.12.228.173,solupromo1@sympatico.ca,13496726,000000120318401,3,3,"Bien sûr. Pourquoi devons-nous attendre 20 minutes avant de parler à quelqu'un? C'est exaspérant!

À la question #2, je saurai si le problème est résolu lorsque je recevrai le modem que l'on m'a promis il y a 3 semaines, après avoir demandé qu'il soit livré à une autre adresse que celle de facturation.",3
263635,04-OCT-11,03-OCT-11,Haricharan,,en,76.67.16.2,dean777@sympatico.ca,13487572,000000120314234,5,5,,5
263636,04-OCT-11,03-OCT-11,Mark,,en,76.70.48.237,roymcmillan@sympatico.ca,13495824,000000120310044,5,5,,4
263637,04-OCT-11,03-OCT-11,Matthew,,fr,65.92.168.236,jgillesbelcourt@sympatico.ca,13490696,000000120319165,4,4," je sais que j'ai appelé dans la soirée
je ne m'attendais pas a attendre si longtemps avant de parlé a un technicien",4
263638,04-OCT-11,03-OCT-11,Alex,,en,76.68.49.118,heathersuttie@sympatico.ca,13489646,000000120300123,1,1,"Been more helpful than suggesting I contact the police to find the person who programmed a website that I want removed. This old site shows as a subdirectory of sympatico web space but I'm told by sympatico people that since it doesn't show up on my list of symaptico ""stuff"" nothing can be done about removing it. This is ludicrous. This and  the smart aleck remark combined with non-helpful experience is typical of sympatico.",1
263639,04-OCT-11,03-OCT-11,Devin,,en,76.64.72.182,joseph097@sympatico.ca,13491048,000000120315898,4,4,The waiting time on the phone in order to speak to a customer care representative was too long.  You can certainly improve in this area.,4
263640,04-OCT-11,02-JUL-11,Edwin,,en,74.12.180.221,armstron@bell.net,12476007,000000118183921,2,2,10/4/2011: what is wrong with reception today?? msn.com/mymsn.com???,2
263641,04-OCT-11,17-SEP-11,Oliver,,en,76.64.49.180,joanbar@bell.net,13292258,000000119954110,3,2,,3
263642,04-OCT-11,03-OCT-11,Mejid,,fr,65.92.222.4,doyon.ren@sympatico.ca,13488078,000000120301317,5,4,"j'étais tres satisfait je ne voie pas
ce qu'il aurrait pu faire de plus ",4
263643,04-OCT-11,03-OCT-11,Cristobal,,en,70.27.45.30,nkstinch@bell.net,13494152,000000120299676,1,1,"The person didn't seem to understand English. Bell keeps calling to install Internet, which I already have. I asked for the calls to stop and the technician provided me with a national do-not-call list phone number. I believe this is a Bell issue, not a telemarketer's problem.",2
263644,04-OCT-11,03-OCT-11,Patrice,,fr,69.156.87.87,gagui@sympatico.ca,13488942,000000120310357,3,4,l'employé avaait l.air presser d'en finir mais il a tout de méme resolut mon probleme  ,3
263645,04-OCT-11,03-OCT-11,Bhavana,,en,174.95.57.143,gabrose@sympatico.ca,13488924,000000120310227,5,5,nothing,5
264107,03-OCT-11,02-OCT-11,Abid,,en,174.88.204.212,tompat.eades@sympatico.ca,13483776,000000120286146,5,5,nothing...we discovered it was our error!,4
264108,05-OCT-11,04-OCT-11,Shinoj,,en,67.70.160.93,pondy1@sympatico.ca,13509142,000000120344895,1,1,You could have called back that night as the representative said they would. I waited from aprox 8:30 pm to 11:30 pm for a phone call that didn't come. I had to finally call back the next day and explain everything to someone else. They have got my internet service back up as of 3:30 pm.    Thanks to the second guy.,3
264109,05-OCT-11,29-SEP-11,Neila,,fr,70.55.94.29,jean.corbeil@sympatico.ca,13445118,000000120218883,4,4,rien,5
264110,05-OCT-11,03-OCT-11,Danielle,,en,70.29.193.103,ct_rom@sympatico.ca,13487128,000000120292946,5,5,,5
264111,05-OCT-11,10-AUG-11,Nayeem,,en,70.48.208.52,feejay@sympatico.ca,12860183,000000119090021,5,5,,5
264112,05-OCT-11,04-OCT-11,Sylvie,,en,184.147.18.176,martyn.morris@sympatico.ca,13507170,000000120326673,3,2,"The lady that I was speaking with was very abrupt, cutting off a lot of my questions, I have had no e-mail for 6 days and could get no answer, i technician told me it was Hacking into bell, then the lady told me that it was a problem with MSN, right now I have my e-mail back, but for the first time since deaing with a technician I came away very very very frustrated and angry, sorry, but this is how I felt Ingrid Morris",5
264113,05-OCT-11,04-OCT-11,Marta,,en,76.71.56.138,33pmv@sympatico.ca,13498418,000000120324520,5,5,"send this guy all the time. he knew what he was doing, when the other didn`t ",4
264114,05-OCT-11,04-OCT-11,Reuben,,en,69.157.22.43,nstanfield@sympatico.ca,13508452,000000120330461,4,3,"I was told that the problem was not with my computer, but rather with the line and the modem.  A technician would be coming on Wednesday to rectify the problem and would phone first, check the line and would bring me a new modem as the black one I have is very old. However, the technician just parked his truck in our driveway, did not let us know he was here and then left with the truck without bringing a new modem. My email is working, but thought that he would have, at least, let us know that he was here.  Not very professional and I am still waiting for a new modem.

Lately, since I came back from B.C., I have had several challenges with Bell, i.e. answering machine on home phone, problems with Internet Explorer 9 and since yesterday, the problems with internet and emails.

I trust you will look after this matter.

Sincerely,

Nicole Stanfield",3
264115,05-OCT-11,01-OCT-11,Manel,,fr,69.156.75.44,rgaudreau01@sympatico.ca,13474216,000000120268890,4,4,C'est mieux  qu'auparavant. Nous avons réussi à mieux nous comprendre pour résoudre le problème. Merci,4
264116,05-OCT-11,03-OCT-11,Haley,,en,174.89.26.233,s_cangialosi@sympatico.ca,13495992,000000120295862,1,1,My original call on Sept 13/11 I was promised an additional 40GB at 50% off was to be added to my Internet Account as of Sept 19th bring my total monthly usage to 65GB (See conf # A95M94J6).  On Oct 3rd I had not yet received the additional 40GB and the Bell rep assured me that 40GB would be added within 24hrs.  I just checked my accoung prior to filling in this surevey (Oct 5th at 10:45pm) and see that only 30.67GB was added bring my total usage to 55.67GB instead of 65GB.  How many more calls will it take to have this corrected??  I hope this will be resolved soon.,2
264117,05-OCT-11,01-OCT-11,Srinivasan,,en,174.91.127.97,zorica@sympatico.ca,13476242,000000120269256,5,2,"nothing, the rep was fine",5
264118,05-OCT-11,30-SEP-11,Abdulkarim,,en,64.231.15.49,1236.biser@sympatico.ca,13452806,000000120241133,5,5,,5
264119,05-OCT-11,04-OCT-11,Wafa,,fr,184.145.251.183,jyboucher@bell.net,13505332,000000120330957,5,5,,5
264120,05-OCT-11,04-OCT-11,Mario,,en,74.12.173.35,meanddugie@bell.net,13507412,000000120333179,2,1,,2
264121,05-OCT-11,04-OCT-11,Claudia,,en,74.12.173.35,meanddugie@bell.net,13507414,000000120331283,1,1,,1
264122,06-OCT-11,30-SEP-11,Ahmed Khalil,,fr,69.159.152.58,donald.landry@sympatico.ca,13456197,000000120262596,5,4,Rien j`avais un probleme dans mon ordinateur Reformater,5
264123,06-OCT-11,30-SEP-11,Soumaya,,fr,174.89.228.170,justine31@bell.net,13459356,000000120252950,5,5,C'est TB!!!,5
264124,06-OCT-11,05-OCT-11,Alexander,,en,76.68.53.138,mshabs@sympatico.ca,13521960,000000120355729,5,5,Nothing,5
264125,06-OCT-11,05-OCT-11,Sana,,fr,184.151.127.217,denis.lab@sympatico.ca,13515760,000000120359585,1,1,,1
264126,06-OCT-11,05-OCT-11,Amine,,fr,76.65.89.252,jovette.fournier@sympatico.ca,13519172,000000120351690,5,5,"Votre conseiller a répondu a toutes mes
demandes.Je vous en remercie.",5
264127,06-OCT-11,05-OCT-11,Chad,,en,64.231.24.187,jxstein@sympatico.ca,13519386,000000120362795,4,4,,3
264128,06-OCT-11,06-OCT-11,Gautham,,en,70.55.31.39,peter.ov@sympatico.ca,13522940,000000120373064,5,5,"Nothing I can think of,your tech rep was really helpfull and patient and made me feel reassured that I was under no attack by hackers !!!",5
264129,06-OCT-11,05-OCT-11,Isaac,,fr,70.50.0.24,alain.desbiens4@sympatico.ca,13513228,000000120361081,5,5,,5
264130,03-OCT-11,30-SEP-11,Reginald,,fr,174.88.159.37,consulmark@bell.net,13455344,000000120242575,4,4,"En tant que cliente chez Bell, selon mon expérience avec le département du Soutient Technique (Service internet), le personnel qualifié répond très bien aux questions du client; Notemment, de bonnes expériences au niveau du soutient
technique avec les agents localisés dans
les centres à Ottawa et Montréal, par exemple. Car primo, ils identifient rapidement et nous expliquent clairement le problème. Secondo, ils
résoudent efficacement le problème en applicant une bonne solution. Tersio,
ils sont aimables et polis mais, ils n`en font pas trop!

Pour améliorer mes futures expériences
avec le Soutient Technique/Internet de Bell, voici une de mes Recommandations Personnelle: SVP, Veuillez ne pas trop restreindre vos agents à devoir fournir à vos clients que de l`assistance, des explications, des solutions et des conseils, qu`à ceux qui posent UNIQUEMENT des Questions basées STRICTEMENT sur des Problèmes Directement liés à Internet. Car, les problèmes indirectement reliés à Internet existent aussi. Effectivement,
comme il peut survenir des problèmes directs et/ou indirects reliés à l`internet, cela pourrait facilement engorger une entreprise qui fournis que l`un des deux services. Cependant, si le client est de bonne foi et que ses  questions sont pertinentes et relatives aux fonctionnement de son internet, sans faire perdre trop de temps à l`agent du soutient technique/internet,
il en vas de soit que l`agent se doit
de démontrer une certaine ouverture à la demande du client, et ce dernier doit comprendre que les informations suppplémentaires fournies par l`agent
demeureront strictement facultatives, aux meilleures de ses connaissances.

Voilà, AO",4
264131,03-OCT-11,01-OCT-11,Manel,,fr,67.68.151.160,lisepoirier1@sympatico.ca,13471930,000000120269393,4,4,,4
264132,03-OCT-11,02-OCT-11,Matthew,,en,76.67.40.104,jrdeb@sympatico.ca,13480058,000000120291236,5,5,,5
264133,03-OCT-11,02-OCT-11,Nabil,,fr,76.71.188.243,gilles.gaudette@sympatico.ca,13478960,000000120285905,4,5,,4
262648,06-OCT-11,05-OCT-11,Luis,,en,76.64.217.211,sandyandtony@bell.net,13524222,000000120365663,5,5,,5
262649,06-OCT-11,05-OCT-11,Lor,,en,76.64.161.40,spuddicombe@sympatico.ca,13524810,000000120353785,3,2,Could have given a reduction is price,4
262650,06-OCT-11,05-OCT-11,Jose,,en,76.68.129.102,pete_rj@bell.net,13522914,000000120356075,5,5,If I think of anything I'll let you know.,5
262651,06-OCT-11,05-OCT-11,Hatem,,fr,174.92.193.134,gilles63@sympatico.ca,13517318,000000120359314,5,5,Mettre a jour votre feuillet pour connecter notre nouveau modem(windows 7 n'y est pas et il est installé depuis longtemps),5
262652,06-OCT-11,05-OCT-11,Catherine,,en,70.49.104.223,orockbur@sympatico.ca,13522622,000000120366927,4,4,,4
262653,06-OCT-11,02-OCT-11,Aswathy,,en,70.26.123.131,csnelson@sympatico.ca,13477824,000000120285656,5,5,"I was impressed with the service and with the ease of install of the new modem.

all good",5
262654,06-OCT-11,05-OCT-11,Sonia,,fr,65.94.180.128,treborlemah@bell.net,13525544,000000120364553,5,4,Vous pourriez revenir sur votre décision de ne pas afficher les données relatives aux sites personnels des clients résidentiels.,2
262655,06-OCT-11,05-OCT-11,Kaitlyn,,en,174.95.154.65,bferri@sympatico.ca,13514216,000000120364488,5,5,,5
262656,06-OCT-11,05-OCT-11,Mohamed,,fr,174.93.230.178,donaldstmaurice@bell.net,13516068,000000120353891,5,2,"ne jamais changé le forfait internet de client sans sa permission, et dans le cas tout rembourser et remettre rapidement",1
262657,06-OCT-11,01-SEP-11,David,,en,174.95.142.130,bartmc@sympatico.ca,13091835,000000119589846,4,,"If the representative we spoke to the week before hadn't lied to us we wouldn't be so bitter about Bell. He was to ship a cable for our modem and was to receive by Sept 1, it never arrived and when we called today, Sept 1 David advised us it wasn't shipped and it sounds morel like our modem. he told us he was fed-ex a new modem and we would have it on Sept 3, well guess what we called Bell on Sept 3 and it wasn't even shipped out. We went without internet for about 2 weeks by then! we received the modem on Wednesday I do believe, we are very upset with Bell for their reps. lying to their customers, never offered us a discount on our internet or nothing. We may look into switching everything as we feel Bell does not care about the individual.",2
262658,06-OCT-11,05-OCT-11,Srinivasan,,en,65.92.67.194,rclark001@sympatico.ca,13523486,000000120359504,4,4,"Outcome very satisfactory - Srinivasun was pleasant, professional and patient - great service.",5
262659,06-OCT-11,03-OCT-11,Juliio,,en,76.68.83.165,enosiglia@sympatico.ca,13488426,000000120317984,2,2,Better waiting time and knowledgeable staff ,1
262660,06-OCT-11,05-OCT-11,John,,en,174.95.142.130,bartmc@sympatico.ca,13514038,000000120356277,4,4,"In the past 6 weeks we have had issues with Bell concerning our Internet. numerous calls to fix the situations however, it seemed it got worse. After receiving our new modem a few weeks back, we still noticed out wireless internet disconnecting a lot. I called yesterday and John was able to help. We are hoping the update he did for us will help with our internet. Thank you John. ",3
262661,06-OCT-11,05-OCT-11,Vijay,,en,76.64.150.32,cathan@sympatico.ca,13514802,000000120362228,1,1,"The problem I am having has not been resolved .  The delivery of the modem has been to the wrong address 3 times and every call takes 45-50 minutes of my time and everyone asks me the same information every  time.  Very frustrated!  I expect my internet to be free for 6 months once it gets up an running again!
",1
262662,06-OCT-11,05-OCT-11,Inobel,,en,76.64.150.32,cathan@sympatico.ca,13514800,000000120364945,1,1,,1
262663,06-OCT-11,05-OCT-11,Jewelle,,en,70.53.59.80,gerald.kostal@sympatico.ca,13517260,000000120357562,5,4,,4
262664,06-OCT-11,05-OCT-11,Alejandro,,en,76.68.51.217,kevin173@sympatico.ca,13519648,000000120370882,5,5,"Nothing.  Edgar was professional, thorough and friendly.",5
262665,06-OCT-11,05-OCT-11,Genevieve-Marie,,fr,67.68.223.62,therese.leonard@sympatico.ca,13525340,000000120370883,5,5,,5
262666,06-OCT-11,04-OCT-11,Sujay,,en,69.157.3.24,richgdj2@sympatico.ca,13509638,000000120328235,4,5,put on hold for awhile till next possible representative. the wait is long.,4
262667,06-OCT-11,05-OCT-11,Mohamed,,fr,174.93.243.8,deniseronald@sympatico.ca,13515792,000000120352894,4,4,,5
262668,06-OCT-11,05-OCT-11,Susy,,en,69.156.51.58,mstl1941@bell.net,13521994,000000120372435,3,3,My problem is that I am receiving spam from my son's email address.  Suzy told me that the only thing that could be done by me was to use the Block email function.  I asked if there was something that I could suggest to my son and she advised me the have him reset his password on his email account and to make it a difficult password to break down (Low and Upper case letters and numbers etc).  I passed this info on and I hope that it works.  I think that Suzy was as helpful as she could be.,4
262669,06-OCT-11,05-OCT-11,Srinivas,,en,64.229.177.66,aydn@sympatico.ca,13513866,000000120348469,2,1,"Because it was not sympatico email problem; there is no help.",3
262670,06-OCT-11,05-OCT-11,Daniel,,fr,70.52.40.50,jakieduf@sympatico.ca,13518372,000000120349179,5,5,"Rien de plus, tout a été fait.",5
262671,06-OCT-11,05-OCT-11,Sana,,fr,70.53.203.76,fanny1@sympatico.ca,13516680,000000120360676,5,1,Aviser la clientèle sur votre site du problème récurrent dans la section problèmes,4
262672,06-OCT-11,05-OCT-11,Rebello,,en,70.26.95.61,goulartm@sympatico.ca,13517492,000000120348504,5,5,,5
262673,06-OCT-11,05-OCT-11,Anne-Marie,,en,65.92.188.104,rkorbak@sympatico.ca,13523690,000000120356265,5,5,,4
262674,03-OCT-11,01-OCT-11,Satish,,en,184.147.121.87,fryers@bell.net,13469746,000000120277045,4,4,"Well my question was concerning an issue with Dell, I was told to contact dell service",4
262675,03-OCT-11,01-OCT-11,Imen,,fr,184.144.176.155,denisela01@sympatico.ca,13468932,000000120266286,5,4,vitesse très lente,5
262676,05-OCT-11,04-OCT-11,Mathew,,fr,76.67.140.125,aquaculture.asc@sympatico.ca,13499482,000000120338698,4,4,merci,3
262677,05-OCT-11,04-OCT-11,Kevin,,en,142.46.150.254,bobbush@sympatico.ca,13500122,000000120337356,5,4,,4
262678,05-OCT-11,04-OCT-11,Gavin,,en,74.15.60.188,jmalecek@sympatico.ca,13504792,000000120324297,4,4,,4
262679,05-OCT-11,04-OCT-11,Jamila,,fr,67.68.206.202,paulelaurier@sympatico.ca,13508812,000000120323398,4,4,,4
262680,05-OCT-11,04-OCT-11,Edwin,,en,67.70.162.190,beverley.owens@sympatico.ca,13499970,000000120329777,5,4,all went ok ...... this is the first time logging on since resolution -- so hopefully the problem was solved.,4
262681,05-OCT-11,04-OCT-11,Afef,,fr,174.93.223.19,ghostchristine@bell.net,13503192,000000120333528,5,4,De me dire quand j'aurais reçu Entretien PC et de me dire ce que ça contenait. de toute façon je n'en ai pas besoin parce que je peux très bien faire moi-même toute seule.,5
262682,05-OCT-11,04-OCT-11,Irfan,,en,70.54.89.172,jean.farrell@sympatico.ca,13504496,000000120323010,1,1,fix my problem as its been 7 days since my e-mail was blocked ,2
262683,05-OCT-11,04-OCT-11,Margaret,,en,65.93.162.87,richard.aubrey@sympatico.ca,13509612,000000120336755,5,5,All was good,5
263163,04-OCT-11,03-OCT-11,Wissem,,fr,70.26.238.66,mcharbonneau@sympatico.ca,13493158,000000120305716,1,1,"MON PROBLÈME DURE DEPUIS PLUS DE DEUX ANS ET PERSONNE CHEZ BELL VEUX SE RENDRE IMPUTABLE POUR LE RÉPARER, MÊME SIL NE SAGIT QUE DUNE SIMPLE PROCÉDURE ET ENLEVER UN SPLITTER. BANDE DINCOMPÉTENT !! VOUS NE VOULEZ QUE NOTRE ARGENT MAIS VOUS VOUS FOUTEZ DE LA SATISFACTION DU CLIENT. EN PLUS QUE LE PROBLÈME NEST JAMAIS RÉGLER, ET QUE VOUS OSEZ MENVOYER CE FOUTU SONDAGE, LES BILLETS ONT DÉJÀ ÉTÉ FERMER !!  QUAND JAI TÉLÉPHONER HIER POUR UNE MISE A JOURS ONT MA DIT QUE CEST COMME CA QUE CA FONCTIONNE. VOUS FERMER LE BILLET A VOTRE GUISE SANS AVOIR RÉGLER MON PROBLÈME ET SURTOUT SANS EN AVISER LE CLIENT. EST-CE QUE VOUS APPELEZ CA DU SERVICE A LA CLIENTÈLE ??? SI CE NÉTAIT QUE MON SYSTÈME DALARME NÉCESSITE UNE LIGNE TÉLÉPHONIQUE CA FAIT LONGTEMPS QUE JE VOUS AURAIS ENVOYER PROMENER. JE TRAVAILLE FORT A TROUVER DES ALTERNATIVES CROYEZ MOI",1
263164,04-OCT-11,07-AUG-11,Robert,,en,174.89.137.82,bigb50@sympatico.ca,12830909,000000119001598,1,1,nothing,2
263165,04-OCT-11,01-SEP-11,Vladimir,,en,70.24.17.79,yved@sympatico.ca,13109233,000000119597152,4,3,"I could have been more specific with my questions, to assist your technician in resolving my problems. Ilater contacted your \Daniel with more specific questions--she was very, very helpful! ",4
263166,04-OCT-11,03-OCT-11,William,,en,76.64.96.171,swilling@sympatico.ca,13497162,000000120308219,4,4,,3
263167,04-OCT-11,03-OCT-11,Victor Gabriel,,en,70.29.70.231,jecca@sympatico.ca,13490526,000000120305338,5,5,,5
263168,04-OCT-11,03-OCT-11,Chrystelle,,fr,65.95.44.30,sartoca@sympatico.ca,13496180,000000120301604,4,4,,4
263169,04-OCT-11,03-OCT-11,Serge,,fr,70.29.171.38,laniela@sympatico.ca,13491830,000000120308324,4,5,Avant d'envoyer une lettre vérifier si le client a déjà envoyé le matériel du modem.,5
263170,04-OCT-11,03-OCT-11,Mehdi,,fr,174.93.108.247,desjdan@sympatico.ca,13487702,000000120299613,5,4,,4
263171,04-OCT-11,03-OCT-11,Padala,,en,70.24.1.67,sykesc@sympatico.ca,13497178,000000120309723,4,3,Not leave me without internet for 2 days and not offer to reduce my bill accordingly.,2
263172,04-OCT-11,03-OCT-11,Nedra,,fr,76.69.228.108,sergroy@sympatico.ca,13496346,000000120300617,5,5,,5
263173,04-OCT-11,03-OCT-11,Anne,,en,74.15.84.38,rogerbrown29@sympatico.ca,13495690,000000120309122,5,5,I had a great experience.  Thank you.,5
263174,04-OCT-11,03-OCT-11,Dheeraj,,en,69.159.85.51,scottracey@sympatico.ca,13496252,000000120319239,1,1,fixed the computer and sent a new modem the last time the problem was fixed,1
263175,04-OCT-11,03-OCT-11,Madhu,,en,174.91.174.173,lcaicco@sympatico.ca,13491930,000000120310111,5,5,The service was excellent therefore there is nothing more that could have been done. ,5
263176,04-OCT-11,03-OCT-11,Emilio,,en,76.66.90.96,leslienadon@bell.net,13492020,000000120317171,1,1,"switched from cogeco internet to Bell bundled services as of SEP 1, 2011. Am having trouble with all three services. spent hour on phone with tech support last night. internet was working with what he did. put on computer this am - internet not working again. phone has static again [at times a problem in this bldg due to old wiring] cannot receive news, weather, local programs on TV but get all that from East coast to West coast.",2
263177,04-OCT-11,02-OCT-11,Eduardo,,en,70.27.205.230,asti.eng1@bell.net,13476910,000000120285646,5,4,Shipped the defective part faster,5
263178,04-OCT-11,03-OCT-11,Joseph,,en,69.157.121.170,peter.chlup046@sympatico.ca,13494670,000000120305817,4,4,"Your representative was very helpful and I have no complaints with the help he provided. My main discontent is with the internet Service provided by Bell, which is disgustingly slow and is causing me to seek out other providers who can give me the speed which I require. ",1
263179,04-OCT-11,03-OCT-11,Jessica,,en,70.26.162.154,C_CVollicks@bell.net,13484408,000000120316975,3,2,Correctted the 1st time I called.  This was call #4 on the same issue,1
263180,04-OCT-11,01-OCT-11,James,,en,70.53.93.66,lindacasey@sympatico.ca,13471890,000000120275918,5,4,,5
263181,04-OCT-11,03-OCT-11,Rudys,,en,76.67.133.100,hjcleland@sympatico.ca,13489760,000000120298248,5,1,"Remove the wretched windows live site and constant sign in annoyance. Only want to access my email and use google, do not want to buy anything or read about celebs. YUk! It all stinks!",2
263182,04-OCT-11,03-OCT-11,Sofien,,fr,70.53.195.82,koume@sympatico.ca,13491672,000000120321219,5,5,,5
263183,05-OCT-11,04-OCT-11,Chantal,,en,74.14.97.160,rdillard@sympatico.ca,13509480,000000120333661,2,1,"There were 3 reps involved with this call.  The first was fine, the second (Ressa sp?) was great, and the 3rd (from the business office) rudely cut me off and DID NOT call me back!  I had to call the business office back to resolve my situation!!  NOT ACCEPTABLE!!!!!!",2
263184,05-OCT-11,04-OCT-11,Anthony Florence,,en,76.67.17.40,aberdeenunion@sympatico.ca,13498806,000000120338849,5,4,,4
263185,05-OCT-11,04-OCT-11,Shashank,,en,204.101.237.139,rockcussion@sympatico.ca,13509827,000000120335730,5,5,,4
263186,05-OCT-11,04-OCT-11,John,,en,184.147.123.62,ffrench_9@sympatico.ca,13502650,000000120341970,5,5,"nothing, John,s service  was excellent",5
263187,04-OCT-11,03-OCT-11,Amine,,fr,70.26.200.24,paradivin@bell.net,13494426,000000120301700,3,3,Me dire qu'a la prochaine facturation tout va être rentré dans l'ordre et que je n'aurai pas à vous rappeler pour régler ce problème.,3
263188,04-OCT-11,03-OCT-11,Carlos,,en,174.95.56.172,nsboyd@sympatico.ca,13494240,000000120316927,5,5,,4
263189,04-OCT-11,03-OCT-11,Jean,,en,65.92.14.62,daap578@sympatico.ca,13487234,000000120294535,5,4,This is just a correction I think the person I talked with was called John.,4
263190,04-OCT-11,03-OCT-11,Erick,,en,70.31.107.89,cwischlinski@sympatico.ca,13487164,000000120299646,5,5,Have someone like Eric take the first call instead of 4 different people in India that would not put me trough to someone in Canada,5
263191,04-OCT-11,03-OCT-11,William,,en,76.71.58.50,janis.santucci-gow@bell.net,13490310,000000120294469,5,5,"I have a bundled service, and there are three telephone numbers to call. One stop shopping would be nice, with one customer service person to help me with the changes I needed to make with my services. Janis",5
263192,04-OCT-11,03-OCT-11,David,,en,70.30.62.182,gdillworth@sympatico.ca,13489042,000000120294543,2,3,faster repair service and having your answering service in Canada,2
263193,04-OCT-11,03-OCT-11,Jay,,en,64.231.6.131,grannyo1@bell.net,13489362,000000120306211,5,5,nothing,5
263194,04-OCT-11,03-OCT-11,Mohd,,en,70.31.220.8,gabor.m@sympatico.ca,13488914,000000120307355,5,4,,
263195,04-OCT-11,03-OCT-11,Emely,,en,65.93.136.185,victoria.worley@sympatico.ca,13497888,000000120293896,1,1,,1
263196,04-OCT-11,28-SEP-11,Greg,,en,69.157.21.209,d.nozick@sympatico.ca,13428036,000000120201424,1,4,"Talked to 3 Service representatives over 10 days to fix problem for a total of 5 hours. Most helpful was Melvin in El Savador, who corrected the problems caused by the initial agent. AS a Dr when I say the modium is broken  believe me. I will definitelybe taking my business elsewhere when my present contract expires Dr. DAvid Nozick",1
263646,05-OCT-11,04-OCT-11,Jay,,en,64.229.139.89,perriwinkle@sympatico.ca,13508914,000000120334328,4,4,This call was fine - earlier calls over the last two weeks - very frustrating...had to wait 5 days to finally have a technician visit my home and look at the internet system.  The wires behind one of the outlets - still are not tightly inside...had to tape it shut....have a kitty that I wouldn'w want harm to come to.  Is there anything else I need to do to rectify this. The technician was very helpful but I didn't realize the outlet cover was undone until after he had gone.,4
263647,06-OCT-11,05-OCT-11,Jose,,en,70.48.54.111,jjlot@sympatico.ca,13518838,000000120353432,1,1,You could have had sondons that knows how you operate on the line. Why do you place your call centres offshore,2
263648,06-OCT-11,05-OCT-11,Mike,,en,76.67.62.179,jmheimrath@bell.net,13518902,000000120350621,3,2,tell the truth in the beginning instead if lying for a year that the problem was Bell's problem and not our wiring problem which cost me money. I have no confidence in anything that I'm being told.,2
263649,06-OCT-11,05-OCT-11,Alejandro,,en,70.31.68.215,foleyfamily@sympatico.ca,13516810,000000120368951,5,5,,5
263650,06-OCT-11,05-OCT-11,Dawood,,en,70.53.128.182,evelyn.kelly@sympatico.ca,13516604,000000120350381,5,5,"The Bell helper was very knowledgble and respectful. He could have laughed at my ignorance many times but he remained professional. He even fixed my problem.
No improvement necessary",5
263651,06-OCT-11,05-OCT-11,Steph,,en,70.50.177.175,oldmisery@sympatico.ca,13522580,000000120361901,3,5,"The clarity of the respondent's voice was less than ideal. Spelling of the
""abuse"" site came through sounding like
""avuse""",4
263652,06-OCT-11,05-OCT-11,Andrew,,en,207.164.79.87,heuts@sympatico.ca,13517914,000000120359008,4,4,"Although I was satisfied with this call, earlier calls on Wednesday concerning Satelite TV and a call on Monday re Internet were most unsatisfactory. I am not blaming the agents, but Bell's policy towards existing customers. Whereas new customers get free installs and hardware when changes are made (internet change by YOU re Wi-LAN), TV change by me requiring a new receiver, your policy leaves long term customers hanging out to dry. Moreover, your silo-ed product approach to sales makes dealing with Bell extremely difficult. Bell badly needs a CSO - Chief Simplification Officer, making the organisation and product line-up more transparent to customers. I could go on, this is just the tip of the iceberg of my frustration. Lastly, Jason in your store at Markville Mall in Markham provided excellent service, going way beyond to assist me getting things done in the black box of your call centres. He earns a raise!",1
263653,06-OCT-11,05-OCT-11,Jamel,,fr,76.67.160.145,fmbouchard@sympatico.ca,13516800,000000120371626,5,5,,5
263654,06-OCT-11,04-OCT-11,David,,en,70.49.228.27,a.sweeney@sympatico.ca,13498719,000000120323752,4,3,"I have made several calls to Bell to address my internet problem, without resolve. This was the only technician to satisfactorily identify the problem, a faulty modem power cord!",3
263655,06-OCT-11,05-OCT-11,Amanda,,en,76.66.127.54,lairdsaunderson@sympatico.ca,13519958,000000120364228,4,4,Your first rep who called was so inept on the phone that I didn't even trust he was from Bell,4
263656,06-OCT-11,05-OCT-11,Keerthi,,en,174.95.93.94,ranga@sympatico.ca,13523412,000000120367868,4,4,need to speed up connection between departments.,4
263657,06-OCT-11,04-OCT-11,Denis,,en,74.198.164.137,todd.miller@bell.net,13511656,000000120329539,5,5,,4
263658,06-OCT-11,05-OCT-11,Rebello,,en,184.148.181.42,elaner.pound@sympatico.ca,13516404,000000120359700,5,5,"Nothing - Rebello answerd my readily all my questions; was considerate and had a very good sense of humour.",5
263659,06-OCT-11,30-SEP-11,Estephania,,en,70.49.228.27,a.sweeney@sympatico.ca,13453154,000000120252399,1,1,This technician referred me to another but neither could fix my internet problem. The outcome was to arrange for a technician to come to my home. Someone did so on Saturday. His advise was not helpful. He said he would call me on Wednesday (yesterday) to see if his suggestion has helped. He did not call.,3
263660,06-OCT-11,05-OCT-11,Frank,,en,70.24.208.136,donald.doehring@bell.net,13516066,000000120365273,5,5,,5
263661,06-OCT-11,05-OCT-11,Sarah,,fr,184.148.241.93,pierrelanglois@sympatico.ca,13523052,000000120355837,5,5,,5
263662,06-OCT-11,25-SEP-11,Anthony,,en,74.14.35.113,b.cforestell@bell.net,13388906,000000120128302,1,1,Have competent call service employee in Canada who actually calls back when he says he will.,1
263663,06-OCT-11,28-SEP-11,Iris,,en,70.30.136.54,ibhenderson@sympatico.ca,13430636,000000120203301,5,5,,5
263664,06-OCT-11,04-OCT-11,Romeo,,en,70.54.60.5,anna.spencley@sympatico.ca,13499374,000000120336182,4,4,Romeo was the 4th person to 'fix' the problem. The Sunday tech made it worse! The line problems in this area must be fixed!,2
263665,06-OCT-11,05-OCT-11,Sarah,,fr,76.65.80.118,anlou99@sympatico.ca,13513574,000000120355206,5,5,"rien de plus,la personne qui m'a répondu,a été d'une gentillesse et d'une patience exemplaire avec une personne qui ne comprend pas grand chose aux ordinateurs. merci beaucoup.",5
263666,06-OCT-11,05-OCT-11,Christopher,,en,70.27.125.228,wsigmund@sympatico.ca,13526068,000000120357107,5,4,,4
263667,06-OCT-11,04-OCT-11,Stanley,,en,129.97.120.151,rick.wiggins@sympatico.ca,13509646,000000120345911,5,5,I have a mild hearing loss and I had to ask Stanley to repeat himself to understand what was said.  His grammar was ok but his voice had a higher pitch and I had trouble hearing him. My phone had a volume control but the static made listening a challenge. I am very grateful for his efforts to help me.,5
263668,06-OCT-11,05-OCT-11,Syed Mustafa,,en,67.71.36.100,starkdesign@sympatico.ca,13524856,000000120355679,1,2,have tecs who know Mac computers,2
263669,06-OCT-11,05-OCT-11,Manel,,fr,76.65.140.116,m.brindamour@sympatico.ca,13520618,000000120359913,5,5,"Aussi incroyable que cela puisse paraître, c'est la première fois que je téléphone chez Bell et que j'obtiens un conseiller aussi efficace.  Bravo! P.S. je viens de lire la question no 4 et là j'ai un certain problème à être aussi catégorique que précédemment, car c'est la PREMIERE fois que j'obtiens un service efficace. Merci.",
263670,06-OCT-11,05-OCT-11,Nora,,en,67.71.23.251,marg.ohearn@sympatico.ca,13520918,000000120366425,5,5,nice to have a person who could speak English as makes it so much easier to do what she told me to do,5
263671,06-OCT-11,05-OCT-11,Pradeep,,en,174.93.115.57,maureen.telford@sympatico.ca,13521232,000000120366297,5,5,,5
263672,06-OCT-11,05-OCT-11,P Senthil,,fr,174.93.219.67,ldegonzague@sympatico.ca,13520062,000000120356267,5,5,,5
263673,06-OCT-11,05-OCT-11,Rinta,,en,50.101.152.133,lepage420@sympatico.ca,13520128,000000120363103,3,3,my problem is with bell not the service representitves i have had to replace my modem 3 times this year and still have speed issues ,3
263674,06-OCT-11,05-OCT-11,Juan,,en,174.95.159.171,jmcq@bell.net,13518898,000000120356286,5,5,,5
263675,06-OCT-11,05-OCT-11,Linda,,en,174.91.42.155,verbian-smith@sympatico.ca,13525708,000000120371317,5,5,,3
264134,03-OCT-11,02-OCT-11,Ines,,fr,76.71.188.243,gilles.gaudette@sympatico.ca,13478962,000000120283091,4,4,,4
264135,03-OCT-11,02-OCT-11,Suresh,,en,174.95.66.182,alecoure@sympatico.ca,13476628,000000120286234,3,4,"I am hoping that my problem was resolved
so if it was then there is nothing else
you could have done better to improve my
experience. I was told to wait 4 to 5 days to appreciate the results.",4
264136,03-OCT-11,29-SEP-11,Lamya,,en,76.64.118.169,fgeorge@sympatico.ca,13443400,000000120216978,5,4,"I checked my bill while on my cell phone the night before and wanted to find out why it was over $280 dollars.  I was ready to start cancelling services, but after speaking with several of the people in various departments the cause was on my end.  I had said yes when I should have said ""no!""  There were a couple items that I wasn't aware I was paying for.  the person in Mobile helped with that.  The questions with the internet were resolved with help from Lamya and she told me about the one time pay for the new modem, but I still cancelled MSN Premium.  A few days later Sports 2 was added to my current programing on Express View.  So!  What your people are doing to help old farts is what keeps this old fart with Bell.",5
264137,03-OCT-11,02-OCT-11,Sarah,,fr,174.92.160.254,danielle88@sympatico.ca,13477912,000000120282347,4,4,,3
264138,03-OCT-11,02-OCT-11,Elyes,,fr,76.65.87.232,melpa1@sympatico.ca,13481288,000000120287941,4,4,,4
264139,03-OCT-11,02-OCT-11,Arun,,en,184.144.190.23,joepanton@sympatico.ca,13479922,000000120291745,5,5,Make it impossible to have this problem happen,5
264140,03-OCT-11,02-OCT-11,Karim,,fr,174.95.2.8,faucher.jean@sympatico.ca,13478636,000000120286617,5,5,rien du tout,5
264141,03-OCT-11,29-SEP-11,Martine,,fr,74.14.168.93,bobanne@bell.net,13440924,000000120214060,1,2,"service trop long, trop d'attente au téléphone, j'ai perdu plus de 2 heures au téléphone.",3
264142,03-OCT-11,01-OCT-11,Robert,,en,207.164.79.52,vizer@bell.net,13475898,000000120266410,5,5,"Service was vey good, only thing was waiting for attendant, but that was not real long.",4
264143,03-OCT-11,02-OCT-11,Elyes,,fr,70.30.155.190,pxserval@sympatico.ca,13482436,000000120289217,5,5,,5
264144,03-OCT-11,30-SEP-11,Etienne,,en,65.93.85.178,mpayne@bell.net,13461812,000000120243006,1,1,"my lap top computer still is not working cannot sign on to internet, after 2 hours on the telephone with your tecvch support",1
264145,03-OCT-11,01-OCT-11,Yara,,en,74.14.157.155,mdenes@sympatico.ca,13472578,000000120278124,4,4,,4
264146,03-OCT-11,02-OCT-11,Juliio,,en,76.68.113.11,hdarouiche@sympatico.ca,13479234,000000120287741,5,5,,4
264147,03-OCT-11,23-SEP-11,Mohammed,,en,67.70.80.253,ssmartin@sympatico.ca,13377584,000000120101434,2,3,"I had a problem with my bell modem and made my first call to tech support on Sept 4th. I was told that a new modem would be sent to my home. 
3 weeks later and still no modem, My next call to tech support took one hour and three different people to tell me that a new modem would be sent to my home. It did arrive on the 27th.
I had this modem for 8 years now and have been paying $4 a month in rental fees thats almost $400. and now you tell me I have to pay $50 for a new modem, whats up with that. I was led to be believe that the rental fees were protection against any going wrong with the system. If this was not the case why didn't you offer to let me buy the modem in the first place. I am very dissapointed with all this nickel and dime charges for nothing when it comes time to replace equipment",2
264148,03-OCT-11,28-SEP-11,Kevin,,en,184.151.63.140,glmcd24@sympatico.ca,13429986,000000120188660,5,4,,5
264149,04-OCT-11,30-SEP-11,Meriem,,fr,69.159.0.138,esiram@sympatico.ca,13456716,000000120254931,5,5,rien.  Tout a été fait parfaitement.,5
264150,04-OCT-11,01-OCT-11,Ronald,,en,184.151.63.153,pwerheid@bell.net,13473930,000000120274832,5,5,"Your representative Ronald was awesome and helped me out directly with my problem. However, I do have a complaint re your service before I spoke with him.
I had been calling Bell since approximately 12:30pm on that day and the wait times were sometimes up to 20 mins. I got cut off and had to call back in after waiting a long time to speak with someone and then when I called back after waiting so long to speak with a representative I would be told that I have to call another number or be transferred to another dept only to find when I did this the agent would tell me that they could not help me it was not there dept.  
After trying to get my problem resolved after 3 hours of being on the phone with Bell it was so refreshing to have Ronald on the phone to help me and he was so polite and considerate and had no reservation about helping me.
I think BELL needs to have more agents on the line so wait times are not so painfully long and they also need to train the reps to give proper phone numbers/transfers to the correct dept so the customer is not bounced all over the place.",
264151,04-OCT-11,03-OCT-11,Wayne,,en,174.95.200.14,larry.stlouis@sympatico.ca,13491858,000000120309296,5,4,,5
264152,03-OCT-11,02-OCT-11,Danny,,en,174.91.83.97,williamandmarian.murphy@sympatico.ca,13484098,000000120281410,4,5,A little Clearer speaking but then that may have been me just having difficulty hearing.,5
264153,04-OCT-11,03-OCT-11,Elsy,,en,65.92.113.244,bbode@bell.net,13485690,000000120301915,5,5,Elsy was great. Nothing more to add.,5
264154,04-OCT-11,03-OCT-11,Elsy,,fr,174.89.247.88,jean.longtin@sympatico.ca,13490462,000000120305310,4,4,Rien d'autre.,4
264155,04-OCT-11,24-AUG-11,Soumaya,,fr,174.94.88.91,daniello23@bell.net,13001913,000000119389500,2,2,"Me proposer quelque trucs pour baisser mes factures chez bell canada,aussi trouver un moyen pour que l'image de la télévision arrête d'être blocké tout le temps.",1
264156,04-OCT-11,03-OCT-11,Liza,,en,70.27.192.174,bfrench@sympatico.ca,13485862,000000120321009,5,5,Nil,4
264157,04-OCT-11,26-SEP-11,Sudheer,,en,69.157.176.27,timmytlc@sympatico.ca,13409700,000000120158628,1,1,Lost all the icons on my desktop - Bell couldn't help me and said it was a matter for Dell. A friend told me in a few words how to resolve the very simple problem [right click on desktop and another click. Icons returned! Why couldn't Bell give me these simple instructions?,1
264158,04-OCT-11,01-OCT-11,Maxamed,,en,99.231.242.237,gsametz@sympatico.ca,13470114,000000120278079,1,1,Listen to the customer's problems and send the right people to do the correct job.,3
264159,05-OCT-11,16-SEP-11,Mohamed,,fr,67.70.16.98,flgo@sympatico.ca,13279116,000000119926517,4,4,,5
264160,05-OCT-11,02-OCT-11,Sujay,,en,70.31.37.189,slittleproud@sympatico.ca,13483306,000000120283423,4,4,,4
262684,05-OCT-11,02-OCT-11,Moses,,en,64.231.206.159,miketheresa@sympatico.ca,13481450,000000120284303,4,4,,4
262685,05-OCT-11,04-OCT-11,Susy,,en,64.229.25.158,glennf@sympatico.ca,13503288,000000120335350,4,4,,5
262686,05-OCT-11,04-OCT-11,Prem sagar somavarapu,,en,70.29.71.19,benzimraf@bell.net,13499884,000000120327346,5,5,,
262687,05-OCT-11,30-SEP-11,Khan,,en,174.91.60.86,davejean@sympatico.ca,13455686,000000120249506,5,5,,4
262688,05-OCT-11,30-SEP-11,Justin,,en,206.172.136.43,wdallman@sympatico.ca,13465962,000000120247071,4,4,"help me get a paperless bill;I tried but could not resolve it yet.",5
262689,05-OCT-11,04-OCT-11,Asha,,en,70.53.222.40,rjodonnell@sympatico.ca,13509702,000000120334357,5,5,,5
262690,05-OCT-11,30-SEP-11,Ramzi,,fr,184.144.236.242,robertbrunette@sympatico.ca,13463570,000000120257016,2,1,"Finir par m'envoyer le modem-routeur que jai demander , sa fait pres de 3 semaines que j'ai fait la demande et je n'ai toujours rien recu.Je trouve cela inacceptable . Je demenage dans 1 mois et jenvisage fortement de changer tout mes services (facture unique au montant environ 300$ par mois)



",
262691,05-OCT-11,04-OCT-11,Danielle,,en,69.157.116.85,gallanp@sympatico.ca,13503006,000000120325811,1,2,Do not put me on hold for fifteen minutes.  ,2
262692,05-OCT-11,04-OCT-11,Emely,,en,184.145.61.11,larmond17@sympatico.ca,13505944,000000120339853,4,3,I am not sure see I was so shocked that I still cannot understand what happened ,4
262693,05-OCT-11,04-OCT-11,Emylie,,en,69.157.151.93,rbrebion899@sympatico.ca,13509450,000000120342100,5,5,"waiting too long to talk to an agent, also another waiting of 4 to 5 min. to enter the new contract",4
262694,05-OCT-11,04-OCT-11,Genevieve-Marie,,en,70.51.120.137,knitwit@bell.net,13505722,000000120345119,5,5,,4
262695,05-OCT-11,03-OCT-11,Manel,,fr,64.229.60.218,julien_sere@sympatico.ca,13491200,000000120303432,3,4,"Ne pas montrer de signes d'impatience encore moins de condescendance lorsque le client n'a pas en main son code d'utilisateur ou numéro de facture.
Aussi, croire le client.",4
262696,05-OCT-11,04-OCT-11,Mohamed,,fr,76.65.49.66,rene.monique.morissette@sympatico.ca,13509534,000000120335153,4,5,,4
262697,05-OCT-11,04-OCT-11,Shashank,,en,64.231.101.187,pratz@sympatico.ca,13509164,000000120341813,5,5,nothing,4
262698,05-OCT-11,04-OCT-11,Bry,,en,67.68.219.10,mary.yankowski@sympatico.ca,13507196,000000120332238,5,4,,5
262699,05-OCT-11,04-OCT-11,Ines,,fr,70.53.175.65,babinleblanc@sympatico.ca,13499694,000000120337609,4,4,,3
262700,05-OCT-11,21-SEP-11,Roshan,,en,76.65.40.118,effi@sympatico.ca,13341560,000000120051574,4,4,rep could have beeb better trained but he was very polite,3
262701,05-OCT-11,04-OCT-11,Kevin,,en,65.92.148.144,iduchpet@sympatico.ca,13503962,000000120329432,5,5,Everything was super,5
262702,05-OCT-11,04-OCT-11,Edgar,,en,174.88.120.205,mc_bc@bell.net,13507364,000000120346261,5,5,Nothing,5
262703,05-OCT-11,04-OCT-11,Mhamed Chekib,,fr,74.15.229.44,lorrainelaflamme@sympatico.ca,13506436,000000120336274,1,2,"Me donner un mot de passe, ce qui fut fait le 5 oct. lors d'un autre appel au soutien technique.  Désolée...",2
262704,05-OCT-11,04-OCT-11,Imen,,fr,70.29.156.167,alin.palamida@sympatico.ca,13499136,000000120326425,5,5,"rien,j'étais totallement satisfait",5
262705,05-OCT-11,04-OCT-11,Margaret,,en,76.70.84.206,tbluet@sympatico.ca,13511378,000000120333306,5,4,"Nothing, my question was a simple billing query, and was quickly checked and answered",4
262706,05-OCT-11,01-OCT-11,Reuben,,en,70.49.149.158,thomas.ball@sympatico.ca,13475538,000000120264255,5,5,Nothing! The representative was polite and efficient and the matter was resolved in excellent time. ,5
262707,05-OCT-11,04-OCT-11,Amir,,fr,174.95.235.222,michelsroy@sympatico.ca,13507610,000000120341925,4,4,,5
262708,05-OCT-11,04-OCT-11,Med Wacef,,fr,70.48.221.171,larouche432@sympatico.ca,13505952,000000120332322,5,3,"Faire en sorte qu'on puisse regarder les émissions de télé sur Internet. Celle que je veux regarder, il n'y a que les abonnés de Vidéotron qui peuvent le faire.",4
262709,05-OCT-11,04-OCT-11,Yara,,en,65.92.97.192,jerry.rose@sympatico.ca,13504630,000000120346520,2,2,The solution  that was given to me was not practical.,3
262710,05-OCT-11,02-OCT-11,Stephen,,en,70.51.51.62,jan.jorgensen@sympatico.ca,13479568,000000120282301,5,4,"The FibeTV bilingual channel guide fibe-tv-channel-list-bilingual.pdf incorrectly lists Discovery World HD........................... 1520. 
It should be 1519. Steve helped us find right channel.
Also there was change in HD theme pack offer which we were not aware of until Steve informed us.",5
262711,03-OCT-11,02-OCT-11,P Senthil,,en,184.146.165.197,mckilty823@sympatico.ca,13481234,000000120285431,4,5,Had trouble understanding him.,4
262712,03-OCT-11,01-OCT-11,Walid,,fr,70.31.238.222,mgh.consultant@bell.net,13472658,000000120276442,5,2,Je devais attendre au lendemain pour le service à la clientèle.,5
262713,03-OCT-11,01-OCT-11,Jose,,en,69.157.64.103,goldencol@sympatico.ca,13470052,000000120268387,5,5,To have the required part available at the Bell Store so it would not have to come by courier,5
262714,03-OCT-11,29-SEP-11,Ashwini,,en,64.231.151.205,whterry@sympatico.ca,13452456,000000120236840,1,1,Unblock my email,1
262715,03-OCT-11,29-SEP-11,Kumar,,en,64.231.151.205,whterry@sympatico.ca,13452458,000000120232797,1,1,Unblock my email,1
262716,03-OCT-11,28-SEP-11,Rifa,,fr,70.53.173.188,jacques.dionne@sympatico.ca,13430890,000000120201125,4,4,"Plusieurs mois et la visite de 8 techniciens ont été nécessaires avant de trouver la vraie cause de tous mes problèmes qui se situaient au niveau de la carte réseau au central. Il me semble que les recherches de Bell auraient pu se concentrer bien avant à ce niveau. Durant ces quatre mois, j'ai été régulièrement privé de ma téléphonie et de mon internet, services pour lesquels je payais, pourtant, régulièrement alors que les visites de techniciens ne donnaient absolument rien. Une lettre fut même envoyée au directeur du service à la clientèle, sans aucune réponse ni même accusé réception de la part de ce service. Voilà pourquoi je ne suis pas pleinement satisfait des services de Bell. Le délai à trouver mon problème et à le régler fut vraiment trop long. ",3
262717,05-OCT-11,04-OCT-11,John,,en,70.52.65.15,j.lyschyk@sympatico.ca,13504106,000000120338297,5,5,"The service provided when we need assistance is excellent.
Meanwhile, Bell seems to be gouging us on the the price of the internet/phone services. If that doesn't change, I will be definitly looking else where regardless of the excellent techinical service being provided.",3
262718,05-OCT-11,04-OCT-11,Ronald,,en,174.95.182.43,brendaandwilliam@sympatico.ca,13500232,000000120342125,5,5,"Nothing.  Superb customer service.  Client rep, Ronald, was excellent and could not have been more helpful.  Please extend my appreciation.",5
262719,05-OCT-11,04-OCT-11,Kanni,,en,64.231.26.139,norman.fenton@sympatico.ca,13494200,000000120321336,5,4,,5
262720,05-OCT-11,04-OCT-11,Nejib,,fr,184.151.127.194,christian.leduc@sympatico.ca,13500868,000000120326946,3,4,,3
262721,05-OCT-11,02-OCT-11,Eddy,,en,70.26.118.160,shirl.dimoff@sympatico.ca,13483230,000000120288194,5,4,,5
263197,04-OCT-11,03-OCT-11,Naveed,,en,69.159.229.225,broberts0228@sympatico.ca,13486176,000000120310626,5,5,"service rep was very curtious andvery quick, really could not ask for more",5
263198,04-OCT-11,03-OCT-11,Tejaswvi,,en,70.29.92.56,minko1964@bell.net,13493484,000000120305684,5,4,,5
263199,04-OCT-11,03-OCT-11,Eka,,en,70.50.91.33,dwalton@sympatico.ca,13488200,000000120310300,5,4,,5
263200,04-OCT-11,03-OCT-11,Crystal,,en,50.100.132.157,johnhammer@sympatico.ca,13490980,000000120304597,5,5,"This was by far much better than many other previous experiences with Bell. The person was helpful, and seemed to care about ensuring that Bell provided competitive services that met my needs.  She actually treated me like I was a valued customer, which I don't think I've ever felt from Bell before. Previous inquiries about improving my internet services for a reasonable cost just sent me searching other options like VOIP etc from other companies.  She knew her info well, and wasn't trying to cram some offer down my throat that I didn't want.  I was shocked by the pleasant change, and told her I hoped other Bell support centers learn from their newly opened center's approach.",4
263201,04-OCT-11,03-OCT-11,Hassiba,,fr,174.95.233.168,LISETTE.P10@sympatico.ca,13484580,000000120309168,5,5,,5
263202,04-OCT-11,03-OCT-11,Denis,,en,65.95.244.57,sims-young@sympatico.ca,13496562,000000120308441,5,5,"I had trouble getting to the department that handled my query, first the phone # to call, then buttons to push - e.g. no button for ""renew my internet contract"".",4
263203,04-OCT-11,06-SEP-11,Denice,,en,70.26.48.69,b.hansen@sympatico.ca,13145322,000000119688789,2,1,"Suggestion; Have one person who can guide the whole account transfer situation instead of bouncing customers around various departments with twenty minutes on hold, and now I find out a month that NOTHING HAS BEEN DONE. 

The phone I cancelled was technically disconnected on September 2nd, but the account is still active 613 832-2271, I'm getting a bill. Why?  The internet account which should have been changed, is also still active, b1hpeb52. Why?

At the same time, I had my late father's phone number transferred to my name 613 224-0916 and HIS INTERNET ACCOUNT (b1zfhq32) CANCELLED (I'm yelling there) IT WASN'T. 

Today I was told that there is no record of me requesting the cancellation so the guy in the 'Loyalty' department said I have to pay for the account and there is a 30 day notice required to cancel, so I have to pay that too. Why?  I did request everything. 

Why is there no record of my calls regarding these items? I made them twice, once on August 31st and again September 3rd.  Why did Bell send a technician around to install a dry loop on September 2nd? He wouldn't do it, he said it was a screw up, (Work Order M 3997618) He said I had to call and cancel the order. I didn't make the order. It took almost 2 hours on hold and I was told ""only the customer can cancel the dry loop""  Why? I didn't want the thing in the first place.  It was Bell's mistake and I had to pay for it with my time. How am I going to be compensated for this? 

I can be reached at 613 224-0916.

",1
263204,04-OCT-11,02-OCT-11,Rene Jose,,en,184.148.186.138,599home@sympatico.ca,13476290,000000120287815,5,5,since things are functioning within a reasonable time...nothing!  thank you,5
263205,04-OCT-11,03-OCT-11,Achref Badii,,en,216.82.243.84,spiro.m@sympatico.ca,13496814,000000120317716,2,1,Agent offered to have remote access to my PC. I requested to be trasferred to an agent in Canada however the agent would not comply. My password was also reset which left me locked out of my system.,1
263206,04-OCT-11,01-OCT-11,Carmen,,en,65.95.69.12,waterfordmarilyn@sympatico.ca,13475986,000000120263470,3,1,Too long spent turning computer off and on etc. Should have suggested an in home technition sooner.,3
263207,04-OCT-11,30-SEP-11,Martin,,en,184.144.33.101,c_rivers@sympatico.ca,13454688,000000120240009,5,4,The original call on Saturday to set up internet appeared to work and then it was not working on Sunday. So I guess if I had not had to make the second call.,4
263208,04-OCT-11,03-OCT-11,Brett,,en,76.68.92.230,rick.abram@bell.net,13495408,000000120298697,5,4,,4
263209,04-OCT-11,03-OCT-11,Manel,,fr,69.157.135.69,fernande.cantin057@sympatico.ca,13488686,000000120299313,5,5,"  
   pas plus tout a été fait merci",5
263210,04-OCT-11,01-OCT-11,Madhu,,en,70.27.35.31,mffn@sympatico.ca,13472650,000000120277666,4,4,,3
263211,04-OCT-11,07-SEP-11,Zulfiquar,,en,70.51.228.135,madeline.wright13@bell.net,13169073,000000119706465,4,4,,
263212,04-OCT-11,02-OCT-11,Badreddine,,fr,165.201.172.177,gail.cote@sympatico.ca,13478822,000000120287690,5,5,,5
263213,04-OCT-11,02-OCT-11,Fathi,,fr,70.53.196.179,envol.desmonts@sympatico.ca,13478508,000000120282872,3,2,"Le système a flanché 2 fois après mon appel dans la même journée (le même après-midi). Nous sommes le 4 octobre, on m'a dit que mon système serait sous surveillance pour 72 heures... j'attendrai demain pour voir si j'aurai un retour d'appel....",3
263214,04-OCT-11,29-SEP-11,Mohammed,,en,76.68.134.34,sedarc@sympatico.ca,13450786,000000120218682,4,3,it was a good session,5
263215,03-OCT-11,30-SEP-11,Vincent,,en,76.67.18.132,syd.cappe@sympatico.ca,13465016,000000120238137,1,1,"Let me know immediately - as I asked if the problem was with my equipment or with Bell's as it should be known immediately that ""the server is down""!!!!!! not after keeping me on the phone for 90 minutes in the middle of the night! Please note that I insisted from the very start of the conversation that I didn't want to be on the phone more than 5 minutes and that I wanted an immediate indication if the problem was at the Bell end... which it was. But the fellow from Bangalore couldn't help me with an answer until he failed to find a problem routing around inside MY COMPUTER!!! What kind of useless, invasive, time-sucking nonsense is this. For the record your tech support has been very inconsistent over the years in solving problems, way below averafge in ability to communicate, but highly consistent in stealing hours of time. ",1
263216,03-OCT-11,26-SEP-11,Rym,,fr,70.29.164.177,r.rita@sympatico.ca,13407062,000000120149574,4,5,,5
263217,03-OCT-11,29-SEP-11,Mohammed shafeeq,,en,76.67.123.197,chiren@sympatico.ca,13441574,000000120214877,4,4,,4
263218,03-OCT-11,09-APR-11,Imen,,fr,174.93.240.164,lisalaire@bell.net,11689815,000000116369051,4,5,,5
263219,03-OCT-11,11-AUG-11,Mohamed,,fr,174.93.240.164,lisalaire@bell.net,12874079,000000119111943,5,5,,5
263220,03-OCT-11,01-OCT-11,Med Anis,,fr,206.47.249.246,hlatendresse@sympatico.ca,13470322,000000120276103,1,1,,5
263221,03-OCT-11,25-SEP-11,Mohamed,,en,184.151.63.197,b.donato@sympatico.ca,13388910,000000120131660,1,1,"Resolved in a timely manner.
Consistent information from one customer service rep to another.",1
263222,03-OCT-11,02-OCT-11,Issam,,fr,70.30.153.238,francine.lemelin@sympatico.ca,13478716,000000120283694,4,3,,4
263223,03-OCT-11,26-SEP-11,Arun,,en,142.166.117.50,georgejohnston@sympatico.ca,13400400,000000120134032,1,1,More knowledgeable staff.,2
263676,03-OCT-11,02-OCT-11,Naveed,,en,65.95.21.43,lorelei.bruce@sympatico.ca,13480720,000000120285942,1,1,"NOT be rude, NOT hang up on me.  Rep was adamant that my wi-fi issue was with a laptop, when in fact 3 different brands of laptop would not connect.  We fixed it ourselves.  ",1
263677,03-OCT-11,01-OCT-11,Satish,,en,38.116.202.57,gignac7@sympatico.ca,13469968,000000120276890,5,5,,5
263678,03-OCT-11,02-OCT-11,Orlando,,en,184.145.102.149,ckvalley@sympatico.ca,13477694,000000120284495,4,4,,4
263679,03-OCT-11,02-SEP-11,Zohra,,fr,74.14.210.213,j.bvjog@sympatico.ca,13097986,000000119607580,5,5,,5
263680,03-OCT-11,27-SEP-11,Srinivasan,,en,70.49.104.127,dmarcheschi@bell.net,13414448,000000120162258,5,5,nothing really my technician was excellent.,5
263681,03-OCT-11,29-SEP-11,Armando,,en,174.95.66.184,j.densley@sympatico.ca,13444762,000000120226475,5,5,,4
263682,03-OCT-11,01-OCT-11,Porushotham,,en,174.91.135.210,tak-wong@sympatico.ca,13475402,000000120271911,5,5,,5
263683,03-OCT-11,02-OCT-11,Youssef,,fr,70.30.190.100,radon@sympatico.ca,13482492,000000120282569,5,5,,5
263684,03-OCT-11,28-SEP-11,Atoiya,,en,184.144.49.60,crystal.g@sympatico.ca,13427928,000000120196967,4,4,"
Upgrade your ""call answer"" (Emily voice instructions) to make it easier to understand and more easy to reach the desired department or person who can best service your customers needs.  A real live voice would be very nice and would save a lot of confusion for your customers, I feel this would go a long way in giving Bell a great advantage over your competitors. Myself being retired from Bell hear many complaints in my daily meetings with members of the public and the largest complaint I hear is, how hard it is to reach Bell and get connected to the proper person to be of assistance. ",5
263685,03-OCT-11,02-OCT-11,Victoria,,fr,64.228.83.132,sylvain033@sympatico.ca,13483550,000000120284863,1,1,,1
263686,03-OCT-11,02-OCT-11,Edwin,,en,70.49.21.121,jrgfritz_@sympatico.ca,13480060,000000120288946,5,5,,5
263687,03-OCT-11,02-OCT-11,Veerapuram,,en,70.52.62.185,lesley.morin@sympatico.ca,13480576,000000120289237,5,5,,4
263688,03-OCT-11,01-OCT-11,Aquiles,,en,76.70.51.197,scott.legge@sympatico.ca,13474776,000000120279014,1,1,stop wasting my valuable time... a total of 3+ hours on the phone to get a simple internet modem replaced was ridiculous - Bell must be absolutely the worst company for customer service in the world.,1
263689,03-OCT-11,02-OCT-11,Cecilia,,en,74.12.47.113,mhamilton@bell.net,13481322,000000120288341,4,4,"Locate in Canada.  I pay for the service here, not in El Salvador.",2
263690,03-OCT-11,26-SEP-11,Houssem,,fr,65.94.253.233,madaigneault@sympatico.ca,13404316,000000120149336,4,4,M'informer immédiatement que le problème était un problème général en vérifiant immédiatement aec la centrale.,5
263691,03-OCT-11,01-OCT-11,Carlos,,en,174.89.240.150,sophok@sympatico.ca,13475084,000000120272341,1,1,ENSURE THAT THERE IS FOLOW THROUGH. IT TOOK A SECOND CALL TO ENSURE THAT WHAT THE AGENT PROMISED HE WOULD DO WAS ACTUALLY DONE. HE DID NOT. IF WE HAD NOT MADE A SECOND CALL WE WOULD HAVE BEEN EVEN FURTHER BEHIND RESOLVING OUR PROBLEM.,1
263692,03-OCT-11,01-OCT-11,Abid,,en,174.89.240.150,sophok@sympatico.ca,13475082,000000120279277,3,3,IT IS A BIG DISAPPOINTMENT THAT IT TAKES SO LONG TO REPLACE A MODEM WHEN TI BREAKS DOWN. A FOUR DAY WAIT IS UNACCEPTABLE.,1
263693,03-OCT-11,02-OCT-11,Mohammed,,en,74.15.60.160,paulerie@sympatico.ca,13482178,000000120291133,2,4,Nothing. Just wish that some of the technical support team are all kind like the others I dealt with. Not someone with a bit of an attitude and impatientess when trying to help a customer. ,4
263694,03-OCT-11,01-OCT-11,Kathy,,en,70.31.92.241,jac.ip@sympatico.ca,13470560,000000120271304,2,2,"Listen carefully what's is client concern about, if yr resp does not know what to do , consult to the supervisor, don't trf to unnecessary dept to deal with.",2
263695,03-OCT-11,01-OCT-11,Cesar,,en,70.30.213.171,nina.anthony@sympatico.ca,13473318,000000120270883,5,5,,5
263696,03-OCT-11,02-OCT-11,Wissem,,fr,67.68.201.102,collette.beauregard@sympatico.ca,13477746,000000120284914,5,5,,5
263697,03-OCT-11,02-OCT-11,Mir,,en,174.89.44.122,cbenlolo@sympatico.ca,13477520,000000120290562,5,4,,5
263698,03-OCT-11,29-SEP-11,Rod,,en,67.70.106.52,flowerstation@sympatico.ca,13443452,000000120215094,1,1,speak english  I found I did not get an acknowledment or my problem  solved it was  terrible no satifaction  at all ,2
263699,03-OCT-11,01-OCT-11,Keith,,fr,70.52.36.186,cyr.roger@bell.net,13468580,000000120276765,2,1,Me transférer au bon département. On m'a transféré une autre fois.  J'ai été une heure en ligne pour finir par me faire dire de clavarder. J'ai clavardé mais j'attends toujours le mot de passe temporaire qu'on devait m'envoyer en moins d'une heure.  Mon épouse a passé un 45 minutes de plus dimanche et nous attendons un retour d'appel cette semaine.  Service très pauvre.  Personne ne prend notre appel en charge.  On nous passe d'un agent à l'autre.   Je commence vraiment à m'ennuyer de Videotron.,1
263700,03-OCT-11,02-OCT-11,Luis,,en,184.145.78.183,mrscee@bell.net,13481668,000000120283693,5,5,nothing,5
263701,03-OCT-11,01-OCT-11,Jay,,en,174.95.202.128,myklat@bell.net,13473088,000000120270051,3,4,Send a GOOD man to solve the problems of your clients .,3
263702,03-OCT-11,29-SEP-11,Brady,,en,67.68.46.73,wchew@sympatico.ca,13452390,000000120215770,5,5,,5
263703,03-OCT-11,30-SEP-11,Ashwini,,en,76.65.12.120,lilo1@sympatico.ca,13460118,000000120261517,3,2,Bell does a good job,5
263704,03-OCT-11,01-OCT-11,Rajni,,en,207.219.69.220,nicolebrady@bell.net,13473294,000000120276430,3,3,When I called earlier for change of address I was told I should be able to plug my modem in and it would be fine but a tech would still come on the 1st. I missed him at the door and when I called later to see what was going on with my service my phone # was unable to be found which is off because it can be found whenever I call. Now I've been given 2 differnt B1 #'s and 2 different route? #'s....,3
263705,03-OCT-11,26-SEP-11,Franssesca,,en,69.158.34.182,justrobb@bell.net,13402790,000000120139720,2,2,"Complete the job, come to the door and knock.  The repair is still outstanding",2
263706,04-OCT-11,03-OCT-11,Radhika,,en,69.159.184.112,mumak@bell.net,13493808,000000120313874,4,2,fixed the original problem - a change in download speed of the connection,2
263707,04-OCT-11,03-OCT-11,Med Jeber,,fr,70.30.213.252,jldesjar@sympatico.ca,13490806,000000120296997,5,4,,5
263708,04-OCT-11,03-OCT-11,Erick,,en,76.67.122.59,peterdawson1@sympatico.ca,13494688,000000120298938,5,5,Rated 10 out of 10!,5
263709,04-OCT-11,03-OCT-11,Ashfaq,,en,70.30.61.25,jribout@sympatico.ca,13491124,000000120296148,5,5,It was excellent,5
263710,04-OCT-11,03-OCT-11,Jeannette,,en,70.31.75.184,the.deguerres@sympatico.ca,13497436,000000120319959,5,5,,5
263711,04-OCT-11,03-OCT-11,Reginald,,fr,76.68.170.138,lapierre.g@bell.net,13491836,000000120293330,5,2,Rien je pense.  Le problème s'est répété en soirée hier soir. Ce matin ça semble bien fonctionner. (re: service internet),4
263712,03-OCT-11,30-SEP-11,Diddharth,,en,184.146.69.130,ron.lovegrove@sympatico.ca,13463712,000000120255489,3,3,let me pick my paawrd,4
264161,05-OCT-11,03-OCT-11,Nesrine,,en,184.144.146.49,vivalavi@sympatico.ca,13497918,000000120299855,1,1,"I phoned Bell about putting all of my services on vacation mode; the exercise took the better part of my day; the result ... I managed to put my phone on vacation mode, that's all.  I spoke to at least five different TV specialists, none of which resolved the web-based error which prevented me from using the internet to put my TV on vaction mode.  I have filed a complaint thru KARLA XU208 in San Salvador because after typing all of my day's experience with Bell the server at your end was experiecing problems.  In the end I have stated that I am considering cancelling phone/internet/tv 'bundle.  No one other than this survey has bothered to respond.  Once I start canceling don't bother to phone, it will already be too late!",1
264162,05-OCT-11,26-SEP-11,Youssef,,fr,76.69.239.5,eric-parent@sympatico.ca,13399618,000000120138931,4,1,regler le probleme,4
264163,05-OCT-11,04-OCT-11,Achref Badii,,fr,65.92.171.211,bonnepeche@sympatico.ca,13500146,000000120332271,1,1,que le conseiller ne me reponde pas en me niaisant,3
264164,05-OCT-11,04-OCT-11,Sudhakar,,en,69.157.120.193,davidcathy@sympatico.ca,13501576,000000120321864,5,5,,5
264165,05-OCT-11,04-OCT-11,Sami,,fr,184.144.222.222,france-lefebvre@sympatico.ca,13502762,000000120342560,5,5,,5
264166,05-OCT-11,04-OCT-11,Khan,,en,70.26.161.110,rjmxhp@sympatico.ca,13509700,000000120336987,1,1,"I was promised a retuen call from the Canadian supervisor which was never returned. I waited around the house for a total of 8 hours, cancelled some of my other activities, etc, And still no return call. Guess it's time to look into Rogers. after 44 years with Bell!!!!",2
264167,05-OCT-11,04-OCT-11,Jay,,en,174.92.14.146,rogercollier@bell.net,13509852,000000120328410,5,5,Your service rep was incredible.  Keep him!  I have already recommended Bell to a friend because of his service.,5
264168,05-OCT-11,04-OCT-11,Revathi,,en,76.64.198.65,sandyjohnson20@sympatico.ca,13510292,000000120330619,3,2,"I call backed because help rep had not called back as promised.  New first line help clerk - went through the ""check list"" again.  This time telling me it was my modem.  Finally referred me to next level of help.  Interestingly, as talking to that person, connection resumed.  Rep said it wasn't my modem and check on line was fine.  Obviously, problem was external to my equipment.  I have found that every time I have had a connection problem, it has been an external issue but I find it frustrating that you have to go through the ""check list"" even though you have already tried those techniques.  It seems that issues are not resolved until problem is referred to next level or supervisor.  This leaves the impression that first line help reps are not trained appropriately.  Bottom line for me... when service is running its great but I absolutely dread having to call your help line.",2
264169,05-OCT-11,04-OCT-11,Peter,,en,69.156.58.187,atanasiu@bell.net,13499586,000000120337861,2,1,"1. I pay for the High Speed package and I was set-up as a dial_up speed.
2. The connection breaks when I try to download a file. Still UNABLE to download.",2
264170,05-OCT-11,27-SEP-11,Obaidullah,,en,67.70.160.178,holmberr@sympatico.ca,13416442,000000120178270,5,5,,5
264171,05-OCT-11,04-OCT-11,Anis,,fr,174.92.240.51,deniger@bell.net,13501688,000000120325159,5,5,,5
264172,05-OCT-11,04-OCT-11,Asra,,en,65.92.174.52,sarahmoffat@sympatico.ca,13510324,000000120339922,5,5,,5
264173,05-OCT-11,04-OCT-11,Temsu,,en,174.88.173.223,bernie.beland@sympatico.ca,13499926,000000120336243,3,5,The representative could have been trained to better understand the English language.,3
264174,05-OCT-11,04-OCT-11,Amine,,fr,70.26.239.86,zanki@sympatico.ca,13512502,000000120345113,4,4,Éviter que les clients soient mis en attente pendant près de 30 minutes avant de pouvoir parler à un conseiller.,3
264175,05-OCT-11,04-OCT-11,Mohamed Amine,,fr,70.53.248.130,laporte.n@sympatico.ca,13505938,000000120333467,4,4,Tout était au mieux,4
264176,05-OCT-11,04-OCT-11,Munwar,,en,70.26.117.113,esprague@sympatico.ca,13502484,000000120327363,4,4,nothing,5
264177,05-OCT-11,04-OCT-11,Samuel,,en,64.231.165.205,loislee98@sympatico.ca,13506396,000000120338355,5,5,"Look at the wait time. This was my second call, the first one ending in dead air after being on hold for 2 min. waiting for a rep.  Even with this call I wondered if I was going to be dropped without reaching a live person.",2
264178,05-OCT-11,04-OCT-11,Casey,,fr,67.70.113.192,truck04@sympatico.ca,13511828,000000120327296,5,4,,4
264179,05-OCT-11,04-OCT-11,Douglas,,en,174.91.76.237,marlene.wright@sympatico.ca,13507084,000000120336765,5,5,The Service from both gentlemen was excellent.,5
264180,05-OCT-11,01-OCT-11,Gloria,,en,76.67.24.200,jgulka@sympatico.ca,13470878,000000120266645,5,5,your staff was wonderful.,5
264181,05-OCT-11,04-OCT-11,Emely,,en,64.229.176.18,mgmiles@sympatico.ca,13507514,000000120324755,5,5,This time everything went really well,4
264182,05-OCT-11,04-OCT-11,Suresh kumar,,en,174.95.156.197,jayem@sympatico.ca,13504394,000000120321963,4,4,"It was a little hard for me, as a senior, to understand the rep. because of his accent. 
I would have liked to know if Bell should be notified that I had received a ""bogus"" notice from Bell but we couldn't communicate very well on that point. ",4
264183,05-OCT-11,04-OCT-11,Naveenkumar,,en,70.52.147.194,s.cosway@sympatico.ca,13510138,000000120326428,5,5,,5
264184,05-OCT-11,04-OCT-11,Rayeesa,,en,174.89.240.48,82rx7@bell.net,13498446,000000120333104,4,4,,3
264185,03-OCT-11,02-OCT-11,Jose,,en,69.10.225.39,susan.bernstein@sympatico.ca,13483516,000000120284819,1,1,"Have record of calls and what I have with respect to modem version.  
They did not resolve the issue, but instead asked me to use a modem that I told Bell I didn't want.  And then I found out I have been paying for this modem for the last 4 years!  The original modem was working fine and I find their solution of upgrading the modem not the right one.  Their troubleshooting efforts were did not resolve the original issue. 
The guy was able to navigate me to use the wireless modem from 2007 that I never used.  If I needed a Bell person to help use the new modem, then they should have known I was not on it.",2
264186,03-OCT-11,02-OCT-11,Nikki,,en,74.198.9.254,samihshakir@bell.net,13483010,000000120282722,3,1,,1
264187,03-OCT-11,02-OCT-11,Joanne,,en,174.95.197.122,ins@sympatico.ca,13479406,000000120288057,4,3,,5
264188,03-OCT-11,22-SEP-11,Jason,,en,174.91.230.227,jeanambrosii@bell.net,13357828,000000120066049,5,4,,5
264189,03-OCT-11,01-OCT-11,P Senthil,,en,70.27.42.29,htmt@sympatico.ca,13470368,000000120274249,4,5,"Technician spoke to rapidly and with a little accent so was difficult to understand, but he helped resolve the problem.",4
264190,04-OCT-11,03-OCT-11,Maher,,fr,70.29.236.89,rejean.seguin065@sympatico.ca,13495286,000000120316908,4,4,,4
264191,04-OCT-11,03-OCT-11,Christine,,en,184.144.130.117,ezdb@bell.net,13488530,000000120303268,4,2,"resolved the problem and not make me wait even longer but if bell is comping the month then I guess I have to be patirnt....
",3
262722,05-OCT-11,04-OCT-11,Diego,,en,70.31.82.135,terry.o@sympatico.ca,13511434,000000120323289,1,1,Have someone who knows about computers and problems related to them.,1
262723,05-OCT-11,04-OCT-11,Sowmya,,en,67.226.151.1,jingham@sympatico.ca,13504736,000000120334425,1,1,"Again, staff had no idea of past ticket history.",2
262724,05-OCT-11,04-OCT-11,Abdelalim,,fr,70.30.181.185,giroux.y@sympatico.ca,13503254,000000120335891,3,4,,5
262725,05-OCT-11,03-OCT-11,Med Hedi,,fr,69.159.154.101,ANDRELEMIEUX9@sympatico.ca,13484362,000000120298206,5,5,,5
262726,05-OCT-11,04-OCT-11,Sami,,en,69.156.110.13,moores1@sympatico.ca,13507898,000000120328574,4,5,,4
262727,05-OCT-11,04-OCT-11,Nikitha,,fr,70.54.154.108,caucoin@bell.net,13500634,000000120326879,3,2,"Mon système est Ubuntu et Thunderbird - pas facile - et qui ne font pas parti de votre système support. Pas une raison de me pas recommander Bell. La connection de London, Ontario m'a rendu service. Merci. 
",4
262728,05-OCT-11,04-OCT-11,Jessa,,en,76.68.242.217,mariol_073@sympatico.ca,13507028,000000120323016,5,5,,5
262729,05-OCT-11,04-OCT-11,Mouna,,fr,70.29.245.66,gillesf.groulx@sympatico.ca,13503214,000000120334998,4,4,revenir avec le client quelques jours plus tard pour voir si le problème en son entier est bien résolu et n'a pas occasionné d'autres questions ,5
262730,05-OCT-11,04-OCT-11,Aleem,,en,70.27.131.2,jgdooley@sympatico.ca,13504672,000000120325346,5,5,,5
262731,05-OCT-11,02-OCT-11,Dawood,,en,65.92.114.163,anburch@sympatico.ca,13476708,000000120285351,5,5,"I was very pleased with the excellent service, impressive.",5
262732,04-OCT-11,03-OCT-11,Rowena,,en,70.49.26.220,kcarther@sympatico.ca,13491430,000000120310960,3,4,i was exceding my internet usage by $40 to$50 per month for the past three months It would have been reasonable on Bells part to possibly inform me of this situatiion and offer me a solution to this problem instead of waiting for me to have to investigate it and solve it my self costing our family as much as $150.00 This is very upsetting  To improve my experience with Bell a rebate of some of these expenses would be appreciated thank you,2
262733,05-OCT-11,04-OCT-11,Saifuddin,,en,64.228.68.204,unicorn1@bell.net,13511890,000000120346372,5,4,"
everything was good thanks a bunch",5
262734,05-OCT-11,04-OCT-11,Dan,,en,76.69.22.227,gcandelf@sympatico.ca,13503060,000000120346230,4,4,"Given that the problem was printer-related, and not with my computer, there is nothing you, or Dan, could have done any better, or more quickly. He diagnosed and explained the nature of the problem, then gave me the HP help-line number; he was very efficient, in a calm professional way.
Please pass my thanks on to him.
By this morning, when I was thinking more calmly, I decided to test-rum the printer, by itself rather than through computer prompt: it worked immediately, and self-corrected itself. It has been working fine all day.

Thanks, again
Graham W. Ingram",5
262735,05-OCT-11,05-OCT-11,,,en,70.30.111.136,,,,5,4,,5
262736,05-OCT-11,04-OCT-11,Patrick,,en,70.31.124.6,clivekay@sympatico.ca,13501086,000000120340580,5,5,,5
262737,05-OCT-11,04-OCT-11,Taha,,fr,74.14.35.125,andree.laurier@sympatico.ca,13499306,000000120340743,5,5,,4
262738,05-OCT-11,04-OCT-11,Elmer,,en,70.53.31.192,sjjclem@sympatico.ca,13510694,000000120346526,4,5,Better written information might have avoided the need to phone.,4
262739,05-OCT-11,04-OCT-11,Mark,,en,70.24.98.166,charlyn1@sympatico.ca,13500774,000000120335938,5,5,,5
262740,05-OCT-11,04-OCT-11,Med Wassim,,fr,67.68.204.204,geralddanielle@sympatico.ca,13503136,000000120344851,4,2,"Je voudrais recevoir la performance de Total Performance d'internet. Je suis en bas de 4.00mbps alors que j'ai écrit sur document: 7mbps. Donc je paie plein prix et la moitié du rendement. Alors je ne suis pas satisfait de votre rendement d'internet. J'attends de meilleurs résultats de la mon mécontentement. Je suis fidèl client avec 100% Bell: tél., internet, express vu et cellulaire. Alors quoi faire de plus de ma part 100% Bell!!!!
Donc SVP donnez-moi plus de service avec internet.
Merci.",5
262741,05-OCT-11,03-OCT-11,Victor Gabriel,,en,184.147.52.173,elaine.mcgregor@sympatico.ca,13488322,000000120310713,5,5,,4
262742,05-OCT-11,04-OCT-11,Johanna,,en,174.91.149.112,mrl1602@sympatico.ca,13507966,000000120345419,5,5,am completely satisfied with everything.,5
262743,05-OCT-11,04-OCT-11,Shirin,,en,174.89.118.210,lawford.harris@sympatico.ca,13506004,000000120346238,5,5,,5
262744,05-OCT-11,04-OCT-11,Deo,,en,174.89.159.131,mluz@sympatico.ca,13507778,000000120337038,3,2,He referred me to the Loyalty people so in that way he was helpful.,3
262745,03-OCT-11,08-SEP-11,Charles,,en,65.93.110.195,cmacstewart@bell.net,13177600,000000119743557,1,1,not be assholes!,1
262746,03-OCT-11,30-SEP-11,Evangeline,,en,174.91.69.133,lillian.mac@sympatico.ca,13460114,000000120248148,4,4,this call should not have been necessary had the action promised in July been taken,4
262747,03-OCT-11,02-OCT-11,Kranthi,,en,69.158.98.248,j.dittrich@sympatico.ca,13479460,000000120289121,4,4,nothing,4
262748,03-OCT-11,30-SEP-11,Leslie,,en,64.229.13.92,wkristiansen@sympatico.ca,13466067,000000120259396,2,2,I wanted to speak to supervisor because of screw up on contract with internet hard to understand her after an hour I just gave up it is just the way Bell takes care of some one who has been a customer for over 50 years I think it has finaly time for me to change company,1
262749,03-OCT-11,17-SEP-11,Pavan,,en,184.144.19.140,gid-dy-up@sympatico.ca,13291198,000000119955100,1,1,"bring back Canadian jobs to Canada
No more Phillipine and India call centres, especially India.
What are you thinking? They are somewhere between a parrot and a robot and cannot resolve issues, just regurgitate some poor training!",1
262750,03-OCT-11,30-SEP-11,Eka,,en,64.229.80.122,robpalmero@sympatico.ca,13463620,000000120246917,4,1,Offer a feasable solution.,2
262751,03-OCT-11,29-SEP-11,Jacqueline,,en,74.12.217.71,glenn.wightman@sympatico.ca,13444022,000000120224603,2,2,I have nothing against the person That I talked to but I should be talking to a person in Canada. Since I pay for this service in Canadian funds I should be talking to a Canadian Rep.,2
262752,03-OCT-11,02-OCT-11,Kat,,en,70.31.158.52,jeevanayagam@sympatico.ca,13479708,000000120284688,5,5,,5
262753,03-OCT-11,02-OCT-11,Med Hedi,,fr,70.29.156.185,peleclaire@sympatico.ca,13482220,000000120282314,2,1,"meilleure communication verbale
accent différent du nôtre
impatience",
262754,03-OCT-11,29-SEP-11,Shashank,,en,174.89.177.251,isabel5@sympatico.ca,13444712,000000120233064,4,4,less wait time. don't like to hear the operator then they put you on hold for 5 minutes then come back,4
262755,03-OCT-11,02-OCT-11,Adeline,,en,64.231.22.130,koolray310@sympatico.ca,13480374,000000120286766,5,5,have operators like her,3
262756,03-OCT-11,19-SEP-11,Elyes,,fr,184.144.186.190,francis_lauzier5@sympatico.ca,13310516,000000119996413,1,1,"On m'a promené d'un tech à un autre, puis au antivérus et me dire qu'il y en avait pas et puis me dire que s'est le logiciel de Bell qui est le problème et j'attends toujours",1
263224,03-OCT-11,02-OCT-11,Benazir,,en,69.159.190.141,dlysne@sympatico.ca,13478196,000000120289102,4,4,"She might have tried to answer my question, 'Why do I need to get a new password when I just changed it on May 11,2011!""? I would still like that question answered!",4
263225,03-OCT-11,30-SEP-11,Chris,,en,184.144.30.124,jsasdowney@sympatico.ca,13459248,000000120254381,5,5,,4
263226,03-OCT-11,04-AUG-11,Kurt,,en,70.50.22.103,taylorfifegb@bell.net,12811199,000000118944153,4,4,,3
263227,03-OCT-11,30-SEP-11,Catherine,,en,76.70.66.243,skraftchuk@sympatico.ca,13464548,000000120242734,4,4,,3
263228,03-OCT-11,02-OCT-11,Kishore,,en,174.91.102.166,hutch469@sympatico.ca,13479352,000000120288900,3,3,"I sent an email twice with the first one going out very quickly with the second one going out very slowly and it just stayed there, could not do anything with it. The IT person finally got rid of it but could not tell why this happened or how I can resolve it if it happens again ",2
263229,03-OCT-11,30-SEP-11,Hema,,en,74.14.85.224,berlal@sympatico.ca,13454234,000000120242004,5,5,noting,5
263230,03-OCT-11,02-OCT-11,Rene Jose,,en,174.88.252.13,brendatooby@sympatico.ca,13477282,000000120285259,5,5,,5
263231,03-OCT-11,01-OCT-11,Romeo,,en,74.15.160.39,sandkmurphy@sympatico.ca,13474668,000000120274854,4,4,believe us when we said the internet was NOT WORKING...and stop telling us that you show no problem from your end !! we had been without internet for 3 weeks.....which i'm sure will not reflect on our bill!!!!,2
263232,03-OCT-11,01-OCT-11,Meriem,,fr,76.64.136.241,helene.luca@sympatico.ca,13470256,000000120273417,2,1,on a pas pu rétablir mon service internet avant lundi le 3 octobre alors que le service a été coupé par erreur par Bell,1
263233,03-OCT-11,01-OCT-11,Wafa,,fr,76.64.136.241,helene.luca@sympatico.ca,13470258,000000120274844,2,1,le service internet a été interrompu samedi matin  par erreur par Bell mais n'a pas pu être retabli avant lundi le 3 octobre - inacceptable,1
263234,03-OCT-11,02-OCT-11,Dilli,,en,70.50.98.116,lsirove@sympatico.ca,13480782,000000120290601,5,5,,5
263235,03-OCT-11,16-SEP-11,Med walid,,en,65.93.68.33,DylanMiles@sympatico.ca,13275152,000000119936600,4,1,"Same problems only worse 
I am so frustrated I could cry
You are unbelievable",1
263236,03-OCT-11,29-SEP-11,Stephane,,fr,76.65.91.89,AMBedard@sympatico.ca,13439244,000000120223501,5,5,??,5
263237,03-OCT-11,01-OCT-11,Karla,,en,65.93.132.181,chickenwoman@sympatico.ca,13468244,000000120274695,5,4,Nothing,4
263238,03-OCT-11,01-OCT-11,Ali,,en,70.54.114.239,emaildiane@sympatico.ca,13469400,000000120277165,5,5,,5
263239,03-OCT-11,26-SEP-11,Stephane,,en,184.145.123.213,rsbreese@bell.net,13407964,000000120153396,4,4,Nothing I find everyone so helpful,5
263240,04-OCT-11,03-OCT-11,John,,en,184.147.10.96,nanmur@sympatico.ca,13493940,000000120318857,5,5,Couldn't have been better!,5
263241,04-OCT-11,03-OCT-11,Mauricio,,fr,184.148.248.132,christophe21@bell.net,13486788,000000120307934,4,4,,4
263242,05-OCT-11,03-SEP-11,Evangeline,,en,70.26.134.202,julie.muir@sympatico.ca,13121031,000000119638631,1,1,"Fix my connection.  It had worked for one hour... I had spent HOURS on the phone trying to get a plan sorted out... reps kept changing the answers.  When I finally got it working it lasted one hour and then nothing.  I called and called and could not get anyone to help me that day.  I had waited around for the connection on a Saturday, spent an entire day trying to fix it,  and was told I would then have to wait around on the Sunday as well.  I dont' think so.  The situation could have been resolved.  
This is the worst experience of customer service I have EVER had, and after a lifetime of loyalty to Bell for phone and internet coverage (since internet started anyway) I am more than ready to leave Bell. 

At one point, calling 310 Bell ...it would not connect, so I went to the mall across the street and explained to the person on the other end of the phone (whom I could barely hear) that I was in a shopping mall.  ""Can you see if the green light is on ma'am?""  aaargh!  I explained again that I was in a Bell store across the street from my house.  He did not understand what I was saying...

Get representatives in CANADA.  speaking to people from India has been a frustration every single time I've needed help over the years.  I was told by a Canadian agent that India MUST transfer a call to a Canadian agent if asked.  On the recorded call, the agent was refused that transfer by an agent from India who freely gave his name and agent number.

I am thoroughly disgusted with the service I received.",1
263243,05-OCT-11,04-OCT-11,Arturo,,en,76.71.195.107,tklancar@sympatico.ca,13511616,000000120342890,5,5,Spoke Spanish since he was in El Salvador and I asked him to speak Spanish because I had a visitor with a computer in Spanish and I had to connect it to our wireless internet. I was told it was policy he couldn't although he was completely capable of speaking Spanish.,5
263244,05-OCT-11,02-OCT-11,Brittany,,en,174.89.168.107,azzurri1@sympatico.ca,13476956,000000120280535,4,3,,3
263245,05-OCT-11,04-OCT-11,Julie Anne,,fr,70.48.24.52,ibolduc_3@sympatico.ca,13503948,000000120344223,5,4,,4
263246,05-OCT-11,04-OCT-11,Sami,,fr,70.48.24.52,ibolduc_3@sympatico.ca,13503950,000000120345278,5,4,,4
263247,05-OCT-11,04-OCT-11,Sonia,,fr,70.55.141.178,claudegauthier3@bell.net,13501020,000000120340742,1,1,m'aider,2
263248,05-OCT-11,04-OCT-11,Taha,,fr,70.55.141.178,claudegauthier3@bell.net,13501022,000000120342076,1,1,la personne n'a pas ete capable de m'aider,2
263249,05-OCT-11,13-SEP-11,Shawn,,en,69.158.177.60,cmhu@sympatico.ca,13235862,000000119859605,5,4,,5
263250,05-OCT-11,03-OCT-11,Mehdi,,fr,69.159.154.101,ANDRELEMIEUX9@sympatico.ca,13484364,000000120320227,5,5,,5
263251,05-OCT-11,13-SEP-11,Chenrup,,en,69.158.177.60,cmhu@sympatico.ca,13235864,000000119860216,5,4,,4
263252,05-OCT-11,04-OCT-11,Brahim,,fr,70.53.241.60,tfilionsale@sympatico.ca,13511448,000000120333702,3,4,,4
263253,05-OCT-11,02-SEP-11,Moez,,fr,174.93.188.159,kevin.bacon@bell.net,13099923,000000119612534,4,4,,4
263254,05-OCT-11,04-OCT-11,Casey,,fr,70.29.251.152,clroux_13@sympatico.ca,13501100,000000120323322,5,4,,5
263255,05-OCT-11,04-OCT-11,Luis,,en,174.91.71.103,however@sympatico.ca,13503826,000000120340075,4,2,He promised completion of a service that I don't think he had any control over.  It was not completed in  the time frame suggested.,2
263256,05-OCT-11,04-OCT-11,John,,en,184.147.57.43,jim_roe@sympatico.ca,13504718,000000120346420,5,5,It was nice to deal with an understanding and skilled person,5
263713,03-OCT-11,30-SEP-11,Kevin,,fr,208.66.231.11,nrathwell@sympatico.ca,13462372,000000120251780,1,2,,2
263714,03-OCT-11,02-OCT-11,Haythem,,en,184.148.205.249,christopher_brown@sympatico.ca,13477664,000000120286847,5,5,Nothing. Your representative was very polite and even took off his boots before coming in the house.  Not every servicemen do that.,5
263715,03-OCT-11,28-SEP-11,Aquiles,,en,70.26.190.193,robert_peggy_matheson@sympatico.ca,13436350,000000120201036,4,4,,4
263716,03-OCT-11,30-SEP-11,Hugo,,en,99.236.72.3,ontdream@sympatico.ca,13462484,000000120255518,1,1,,3
263717,03-OCT-11,02-OCT-11,Rajesh,,en,198.208.159.17,vaughan7@sympatico.ca,13483920,000000120285778,5,5,"Nothing, Elizabeth was fantastic",5
263718,04-OCT-11,03-OCT-11,Chad,,en,70.26.0.180,georges.grujic@sympatico.ca,13489086,000000120299190,4,4,Ability to link with other services such as cell for additional bundling options,5
263719,04-OCT-11,03-OCT-11,Nicholas,,fr,70.30.159.52,whachey@sympatico.ca,13498042,000000120315933,3,1,L image de l ecran tv gele et le probleme n a pas ete resolu et ca arrive trop souvent.( on m a dit que c etait un probleme sans le secteur ou j habite).,2
263720,04-OCT-11,01-OCT-11,Sami,,en,74.14.92.208,jack.petrie@sympatico.ca,13470570,000000120263469,1,3,My DSL Service should have been installed on September 26th. Most of the Bell Sympatico Tech Support contacts were totally useless.  ,2
263721,04-OCT-11,02-OCT-11,Jorge Alberto,,en,65.95.185.57,jamesmunro@bell.net,13479550,000000120289613,5,3,an easier solution,4
263722,04-OCT-11,03-OCT-11,Mauricio,,en,70.26.21.210,gbeament@sympatico.ca,13489016,000000120305019,5,4,,5
263723,04-OCT-11,03-OCT-11,Tony,,en,174.91.174.246,win65@sympatico.ca,13498080,000000120299315,5,4,"maybe your techs could have a better command of our language it is hard some-times to understand them, which makes it hard to follow there directions",4
263724,04-OCT-11,03-OCT-11,Julie,,en,174.92.102.218,hrs77@bell.net,13489834,000000120302850,4,4,,4
263725,04-OCT-11,02-OCT-11,Edwin,,en,70.29.90.162,lamacleoda@sympatico.ca,13480466,000000120282883,1,1,i  couldnt  understand  hardly  a  word he  said and  he spoke so  low  i  could  not  hear  or understand  him bell  has  gone  to  the dogs  as  faer  as  service  goes  i  have been  a  customer  of  bell  over 50  years   and  right  now  internet cell  home phone  and  tv   but the service  is  so  poor   and  they  wont talk to  you   or  keep  referring  you to  something else it  is  time  for  a  change   and  bell  dont  offer  nothing  but high  prices ,1
263726,04-OCT-11,03-OCT-11,Preethi,,en,70.51.66.132,dbrian.mackay@sympatico.ca,13487514,000000120296352,3,1,"My issue is that my Seimens 6520 Speedstream Wireless ADSL Gateway can not connect with a couple of my wireless components . i.e. a wireless HP 8500 A Plus printer (new in the last month) and my Sony TV (one year old). 

Part of the issue is where I need to place the Siemens 6520 due to the fact that some of my equipment must be connected via an ethernet cable. The 6520 is besdie this equipemnt for obvious reasons. However, the TV is on a floor above that setup and an additional work area where others share the wireless printer is 2 foors above the Siemens 6520 location. The TV and Printer cannot find the Siemens 6520 in its current location or only finds a poor strength Signal. 

I cannot move the 6520 to another location, nor is it efficent to move the wireless components from there curent locations.

The first technical advisor (a very helpful lady) thought that a more advanced router that you supply might assist and suggested that Bell might send one out as replacement for the Siemens 6520.

Prior to proceding with this option the lady referred me to another technician, perhaps who may have more technical experience, ( a step that to me initially was very correct) to perhaps verify the problem and that her proposed solution was going to address my challenge. 

The second technician, ( a man) was not quite as helpful and seemed to not fully understand my problem. Very early in the conversation he said that ""Bell"" has never had any complaints about the Siemans 6520, rather than acknowledge that I was having some issues that needed to be investigate and discussed. At no point did he discuss a more advanced wireless router/modem and whether that would enhance the possibility of the TV and wireless printer finding aconnection.

He did at one point suggest running ethernet cables to the TV and Printer, through my whole house, which is not practical. 

If at the end of the day the issue is a combination of the quality of the wireless send/recieve ""hardware"" in the printer and TV, and the fact that the Siemans 6520 cannot be nearer to them,   is a signal problem that is not resolvable, than that is an accpetable result, but we never got to sort that outcome.

We have four users in the house, three laptops, each two years old or newer and a desk top, less than a year old. All items at the upper level of technology and quality. The Lap Tops can find the 6520 and access internet with basically no problems. However, often they cannot connect to the wireless printer, as the printer cannot find the 6520 signal, or visa versa. 

The sony TV cannot find a signal unless the 6520 is in the same room as it.

The desk top computer and some other components are directly connected to the 6520 via ethernet cables and there are no issues with these components.

Although I was left with the impression that the second technician did not undrstand my challenge, he was very courtious. 

My challenge is unresolved.

I have been with Bell since 1996 and I have been very pleased with the service and with the callin centers the very few times I have had to use them. Iam stil happy with Bell and recommend it often.

However, on this particular issue, one of the other things that frustrates me, is that there no longer any service in Ottawa, that I can walk into and disuss my technical challenge. Often ""face-to-face discussions"" are more fruitful.",5
263727,04-OCT-11,03-OCT-11,Mudilyar,,en,70.48.251.73,tcresent@bell.net,13497332,000000120300789,5,3,sort out Microsoft issues with the chamges to email.,5
263728,04-OCT-11,03-OCT-11,Eya,,fr,184.145.169.17,richard112@sympatico.ca,13495376,000000120300245,2,2,un peu plus patiente pour se comprendre sur quel serveur que nous utilisions Mac vs Windows .aussi difficulté a se comprendre car la ligne n'était pas claire ,4
263729,04-OCT-11,03-OCT-11,Sylvie,,en,70.27.114.91,jack.shearer@sympatico.ca,13490180,000000120301728,5,5,"I was very Pleasd what was done for me thank you
",5
263730,04-OCT-11,22-SEP-11,Elias,,en,184.147.39.224,asherms@bell.net,13352846,000000120070285,4,3,"have internet service speeds that do not deteriorate back to their lower levels within a few days of having them adjusted to where they should be. In this way, there is no need to call for Internet service adjustment.",3
263731,04-OCT-11,03-OCT-11,Kevin,,en,70.31.188.31,mirwin@bell.net,13493500,000000120305276,4,4,"
had trouble hearing, operator said he needed a new head set",4
264192,04-OCT-11,01-OCT-11,Gayathri,,en,38.116.192.91,sknight@sympatico.ca,13474986,000000120264083,4,5,,4
264193,04-OCT-11,03-OCT-11,Shashank,,en,70.28.237.200,rwisz@sympatico.ca,13495936,000000120320691,4,4,"The first part of the call when I talked to someone, the phone line was mainly static. Had a very hard time communitcating with the first person (between 9:15 pm and 10:26 pm)I talked to.",4
264194,04-OCT-11,03-OCT-11,Vikram,,en,69.157.53.183,bn.burt@sympatico.ca,13486014,000000120318348,5,5,not waiting so long on hold,5
264195,04-OCT-11,02-OCT-11,Jamila,,fr,76.65.64.9,jean_brunet_9@sympatico.ca,13479676,000000120284693,3,4,Une seule personne pour régler le problème et non deux,5
264196,04-OCT-11,02-OCT-11,Walter,,en,76.65.43.231,cavallaro@sympatico.ca,13477506,000000120281982,3,1,Having the plug sent quicker.  Waiting 2-3 days for internet services in the year 2011 is not right.,2
264197,04-OCT-11,02-OCT-11,Eddy,,en,76.69.4.22,liz.rammos@sympatico.ca,13480662,000000120288922,5,5,Nothing.,5
264198,04-OCT-11,02-OCT-11,Vladimir,,fr,70.49.79.151,rejeanhubert@sympatico.ca,13482614,000000120286706,5,5,,5
264199,04-OCT-11,03-OCT-11,Achref Badii,,fr,174.95.231.191,marjorien@sympatico.ca,13492880,000000120295974,4,5,Rien de plus,4
264200,04-OCT-11,03-OCT-11,Hana,,fr,174.95.231.191,marjorien@sympatico.ca,13492882,000000120295730,4,5,Rien de plus,4
264201,04-OCT-11,01-OCT-11,David,,en,70.30.206.24,mmcaran@sympatico.ca,13472884,000000120264911,2,4,"Please refer to my reply to your survey No. 120264055.  After having a disgusting experience with your Tunisian office, I decided to phone back and admit that I was indeed English and hoped to get someone from Montreal or at least Quebec.  When the rep. answered I asked where he was located.  I was told El Salvador!!!!!  Despite the fact that he was from another country, his English was much better than the reps. you used to refer us to in India or Pakistan or wherever that heck that was.  I asked why I was not speaking to someone from my country and he said simply ""outsourcing"".  He remained polite and with a very few statements from me he diagnosed the problem and said he would send me a new power source.  I will repeat what I said in my response to your survey 120264055: WHEN I PHONE FOR SERVICE, I WANT TO SPEAK TO SOMEONE FROM MY COUNTRY NOT SOMEONE FROM ANOTHER COUNTRY WHO IS TAKING AWAY JOBS FROM THE PEOPLE HERE. I find this outsourcing disgusting and am sure that my Facebook friends will concur.  ",1
264202,04-OCT-11,03-OCT-11,Sam,,fr,174.88.59.186,bref@sympatico.ca,13486114,000000120320826,4,4,,1
264203,04-OCT-11,03-OCT-11,Dawood,,en,70.26.27.170,guyqhullpq@sympatico.ca,13489480,000000120301893,5,5,,5
264204,04-OCT-11,03-OCT-11,Grant,,en,184.146.77.27,johncarvalho@sympatico.ca,13490976,000000120314792,5,5,,5
264205,04-OCT-11,03-OCT-11,Teri,,en,67.68.137.2,tomhcsturdy2@sympatico.ca,13497604,000000120315990,5,5,make the selection easy to follow,4
264206,04-OCT-11,03-OCT-11,Hassan,,en,174.91.147.111,efreda@sympatico.ca,13488292,000000120310006,5,5,,5
264207,04-OCT-11,03-OCT-11,Kumar,,en,70.27.141.180,rsgrieves@sympatico.ca,13495858,000000120317284,5,5,,4
264208,04-OCT-11,03-OCT-11,Juan,,en,184.148.180.8,jpower6@bell.net,13491108,000000120318037,5,4,nothing,5
264209,04-OCT-11,03-OCT-11,David,,en,70.30.46.101,dlhart@sympatico.ca,13487872,000000120293055,5,5,,5
264210,04-OCT-11,03-OCT-11,Sajid,,en,76.66.125.179,clarke.kirkland@sympatico.ca,13486854,000000120313796,5,5,Figured out it was a local outage in less than one hour.,5
264211,04-OCT-11,02-OCT-11,Luis,,en,70.30.245.48,carbour1@sympatico.ca,13477422,000000120283702,3,3,"My Bell internet check up is still not working and it was to be resolved today.  I was expecting an email  still waiting.

Claudia Arbour",5
264212,04-OCT-11,03-OCT-11,Hssen,,fr,70.30.171.185,j.maranda@sympatico.ca,13490112,000000120305848,5,5,Les services de Bell sont toujours très dispendieux plus que la concurence. En plus je voulais avoir un avertisseur pour l'utilisation de bande passante.,3
264213,04-OCT-11,03-OCT-11,Feres,,fr,70.30.171.185,j.maranda@sympatico.ca,13490114,000000120305166,5,5,Le système d'avis d'utilisation de bande passante ne fonctionne pas et Bell nous facture lorsqu'on dépasse. Dépêchez-vous de réparer cet outil qui favorise le consommateur en l'aidant à connaitre le moment ou la limite de la bande passante est atteinte,2
264214,04-OCT-11,03-OCT-11,Latregan,,fr,70.29.195.89,ericgregoire_1@sympatico.ca,13488456,000000120296697,4,4,,4
264215,04-OCT-11,03-OCT-11,Jean,,en,99.224.64.70,a.hallam@sympatico.ca,13484738,000000120297285,5,4,"You could use the correct email address. I have changed it in every possible location on my account (and you know that my service is cancelled), yet you continue to send communications to my old address.",4
264216,04-OCT-11,03-OCT-11,Achref,,fr,67.68.217.178,andre74@sympatico.ca,13485202,000000120316723,5,4,,5
264217,04-OCT-11,02-OCT-11,Perumalla,,en,76.67.107.169,darla.scott@sympatico.ca,13477940,000000120283696,3,4,Asking me to try a different transformer for failing Bell modem transformer made no sense. It appears to be unique to Bell. A 48 hour delivery time is useless when I needed internet access in less than 24 hours for business meeting!,2
264218,04-OCT-11,30-SEP-11,Gerald,,fr,69.156.73.162,savard.louise@bell.net,13464140,000000120250464,5,5,"tout était parfait, il a bien compris ce que je voulais",5
264219,03-OCT-11,02-OCT-11,Diego,,en,67.70.20.145,MERRILYN.LINDSAY@sympatico.ca,13476386,000000120283016,5,5,,5
264220,03-OCT-11,26-SEP-11,Srinivas,,en,65.95.100.218,junelumber@sympatico.ca,13402766,000000120137240,1,4,Your customer service reps could have been more knowledgable. It took 10 days to restore my internet service and a technician who came to my home finally found the fault was with your receiver/transmitter box 2 blocks away.I wasted a great deal of time and was totally frustrated in the meantime,2
264221,05-OCT-11,04-OCT-11,Rebello,,en,70.31.43.138,david-free@sympatico.ca,13501540,000000120324978,1,1,Find people who are able to speak english and willing to solve problems,1
264222,05-OCT-11,04-OCT-11,Hela,,fr,70.30.148.174,denis28@sympatico.ca,13501700,000000120321742,3,2,me donner plus de coseils comment regler mon probleme,3
264223,05-OCT-11,04-OCT-11,Grant,,en,70.29.23.177,ragulli@sympatico.ca,13509340,000000120323119,5,4,,5
264224,05-OCT-11,04-OCT-11,Hakim,,fr,174.93.200.86,yves_fortin3@sympatico.ca,13512460,000000120336438,5,5,Réduire vos prix,3
264225,05-OCT-11,04-OCT-11,Will,,en,70.49.18.113,thedees@sympatico.ca,13511490,000000120329251,5,5,,5
264226,05-OCT-11,04-OCT-11,Yara,,en,65.93.88.28,mrivard9@sympatico.ca,13507964,000000120335924,5,5,,5
264227,05-OCT-11,04-OCT-11,Mike,,fr,70.26.223.221,tremblay_n@sympatico.ca,13511800,000000120326099,,,Processus global beaucoup trop long et compliqué. Apprenez à mieux communiquer entre vous !,
264228,05-OCT-11,04-OCT-11,Dilli,,en,174.94.34.57,doug.paddick@sympatico.ca,13502030,000000120344100,3,4,self serve aspect a total waste of my time,3
264229,05-OCT-11,04-OCT-11,Sharmila,,en,65.95.145.151,cockney@sympatico.ca,13501132,000000120331945,4,4,,4
262757,03-OCT-11,30-SEP-11,Ameer,,en,76.71.152.211,garryklassen@bell.net,13457228,000000120251126,5,4,Give immediate access to a helpful individual without having to go through 73 choices of pushing buttons.  Your people are great.  It just takes too long to get to them. ,4
262758,03-OCT-11,17-SEP-11,Karla,,en,76.69.87.235,kingzeus@bell.net,13292818,000000119951616,3,3,understanding of bell internet security suite diagnosic program error,3
262759,03-OCT-11,01-OCT-11,Rajni,,en,64.229.245.227,amelia.k@bell.net,13467074,000000120278311,5,5,,5
262760,04-OCT-11,12-SEP-11,Ivan,,en,65.95.8.114,donbrooks@sympatico.ca,13221764,000000119825241,4,3,,4
262761,04-OCT-11,03-OCT-11,Diane,,en,67.70.130.63,smithery@sympatico.ca,13496662,000000120307385,5,5,Nothing.  It was just fine.  Thank you.,5
262762,04-OCT-11,30-SEP-11,Ali,,en,65.95.70.89,carime412@bell.net,13454764,000000120243785,3,3,Got it right the first time...took 3 Service calls to fix the problem...NOW my internet is slower than molasses in January! I will call again this morning to see what is wrong. ,3
262763,04-OCT-11,03-OCT-11,Martin,,en,69.159.64.22,soldbyjulie@bell.net,13496722,000000120310238,1,1,listened to my concerns and questions,2
262764,04-OCT-11,03-OCT-11,Kevin,,en,204.101.237.196,gs.carothers@sympatico.ca,13489418,000000120304019,4,4,"My problem was with a Bell product and someone elses.  Your technical help person  helped me resolve my Bell problem quickly and was supportive regarding my ""other"" half of the problem.",5
262765,04-OCT-11,02-OCT-11,Shinoj,,en,174.89.192.227,r.yaghi@sympatico.ca,13482470,000000120291004,1,1,Provide correct answers,1
262766,04-OCT-11,03-OCT-11,Walid,,fr,174.93.130.219,audrey.vezina030@sympatico.ca,13485522,000000120309338,1,1,"Avoir un service à la clientèle au Québec!!!!!!!!!!!!!!!!!!!!!!! Est-ce trop demander que de se faire servir dans un français compréhensible??! J'ai atteint ma limite, je change de fournisseur dès aujourd'hui. Bell est vraiment le pire fournisseur en matière de service à la clientèle.",1
262767,05-OCT-11,04-OCT-11,Aidin,,en,130.15.105.89,larrylparr@sympatico.ca,13505964,000000120343885,1,1,Communicate with all divisions of bell at once instead of being rerouted through chats and then phone calls. I have been trying to resolve this problem since friday Sept. 30 with nothing being done.,1
262768,05-OCT-11,03-OCT-11,Andrea,,en,206.172.6.34,j.kimura@sympatico.ca,13490104,000000120320251,4,4,,3
262769,05-OCT-11,04-OCT-11,Elmer,,en,65.95.137.56,tonydarne@sympatico.ca,13511718,000000120344705,5,5,Nothing....your rep. was great.,5
262770,05-OCT-11,04-OCT-11,Elyes,,fr,67.71.95.192,bertrand.turgeon@sympatico.ca,13499940,000000120344585,4,5,,5
262771,05-OCT-11,30-SEP-11,Clarisse,,en,70.55.41.157,almag59@sympatico.ca,13453476,000000120239893,5,4,,4
262772,05-OCT-11,01-OCT-11,Nebgha,,fr,184.144.221.161,mrousseau000@sympatico.ca,13473020,000000120271514,5,4,,5
262773,05-OCT-11,04-OCT-11,Edward,,en,76.70.13.177,robinson24@sympatico.ca,13509804,000000120332895,2,2,"i am still having trouble with the internet strength, with the wireless.",
262774,05-OCT-11,30-SEP-11,Priya,,en,70.26.2.70,northyukon@bell.net,13462354,000000120258394,4,4,"The representative was very knowledgeable and understanding.  However, because I have trouble hearing on the phone I had to ask her several times to slow down and speak louder.  Each time I asked she did this, but as is the case with everyone, they forget and go back to their normal speaking.  Perhaps when the reps come across a case like this they could write themselves a note, put it in front of them to remind them, so that we don't have to continually ask for them to slow down.  It is a bit embarrassing for us, who can't hear properly.  Otherwise, I was very satisfied with her service.",4
262775,05-OCT-11,04-OCT-11,Alejandro,,en,38.117.103.2,mike.roussel@sympatico.ca,13507646,000000120337360,1,1,Solve the problem for good. The problem reoccurred later in the day.,1
262776,05-OCT-11,04-OCT-11,Juan,,en,38.117.103.2,mike.roussel@sympatico.ca,13507648,000000120323324,1,1,Fix the problem right away.,1
262777,05-OCT-11,04-OCT-11,Mehdi,,fr,174.88.161.98,jaycharpentier@bell.net,13504392,000000120338565,4,3,,4
262778,05-OCT-11,22-SEP-11,Josue,,en,74.12.174.163,mjtristram@bell.net,13360914,000000120067948,5,5,,5
262779,04-OCT-11,02-OCT-11,David,,en,70.30.45.84,williamsw@sympatico.ca,13484104,000000120286465,4,4,"The Service Technician was very pleasant and knowledgeable. I was very pleased that he had everything connected so quickly.  However, I asked him if the printers would work.  He said yes,and unfortunately, I didn't test them.  We had to call a local computer place to come in and set up the printer again.  It was $20. ",4
262780,06-OCT-11,27-SEP-11,Estephania,,en,69.158.89.14,justnuisance@bell.net,13417898,000000120164973,3,3,You could notify your customer of a pending outage of your internet service and recieve credit on our bills for lack of service,3
262781,06-OCT-11,27-SEP-11,Sinu,,en,69.158.89.14,justnuisance@bell.net,13417900,000000120162350,3,3,contact your customers of a pending otage of services and recieve credit on our bills of lack of service,3
262782,06-OCT-11,05-OCT-11,Daniel,,fr,76.67.166.207,lrond01@sympatico.ca,13520474,000000120349719,4,5,"J'appéhende habituellement à appeler le service de support technique de Bell parce que c'est habituellement long et pénible. Mais cette fois-ci, tout c'est bien passé, l'agent était très gentil et a résolu mon problème en un rien de temps ! ",3
262783,06-OCT-11,05-OCT-11,Cori,,en,65.92.188.104,rkorbak@sympatico.ca,13523692,000000120356111,5,5,,4
262784,06-OCT-11,05-OCT-11,Houcem,,fr,74.12.171.234,j.lucille@bell.net,13518270,000000120366285,5,5,,5
262785,06-OCT-11,27-SEP-11,Dinesh,,en,69.158.89.14,justnuisance@bell.net,13417902,000000120160622,3,3,contact your customers of a pending outage of services if possible and recieve credit for lack of service wether it be by accident or not,3
262786,06-OCT-11,05-OCT-11,Dilli,,en,65.93.98.92,remusc@bell.net,13523554,000000120368285,3,1,"Bell should think of what customers care, not what's convenient to Bell. ",2
262787,06-OCT-11,05-OCT-11,Johanna,,en,70.31.59.61,adevolin@sympatico.ca,13513114,000000120351338,2,1,Corrected my account with out me having to update my service! ,2
262788,06-OCT-11,05-OCT-11,Mohamed Sabry,,fr,70.55.112.103,apaquet000@sympatico.ca,13513688,000000120357163,5,5,Rien  tout a été frès bien,5
262789,06-OCT-11,03-OCT-11,Karla,,en,69.158.89.14,justnuisance@bell.net,13491218,000000120320484,3,3,"contact your customer of a pending outage of your services if possible,recieve credit on our bills for lack of service",3
262790,06-OCT-11,05-OCT-11,Milo,,en,99.240.128.242,applej@sympatico.ca,13513698,000000120349346,5,5,,5
262791,06-OCT-11,05-OCT-11,Mario,,en,67.70.44.30,bootzyandfamily@bell.net,13514390,000000120356907,5,5,"I was completely satisfied with the resolution of the problem, however it did take quite a bit of time to fix the internet connection problem I was having.
The fellow I was talking to was very knowledgable and friendly.  He made it almost painless.  Thanks Mario!",4
263257,05-OCT-11,30-SEP-11,David,,en,174.89.142.144,legend1@bell.net,13459994,000000120256781,1,1,"I agreed to have the Turbo Hub shipped to me as per the letter Bell sent me. At that point I was asked for my SIN Number.I refused to provide it.This number can only be used by a person's employer or Revenue Canada. I told him this and that I was not providing this information. He stated it was required to complete the transaction. At this point I told him this was jeprodizing my personal identity. He then said okay he could use my drivers licence instead. Again I refused. Personal Identity theft Radar!!!! I could not believe Bell was asking for this. 
Bell sent the letter to me with the number that identifes my current internet WiMax service. At this point I asked to speak to a supervisor. He repeated the reasons for needing the information and I contiued to ask to speak to a supervisor. I was put on hold and then told a supervisor was not available but someone would call me within 48 hours. So I've missed the deadline to receive the free Turbo Hub. Someone called this week and my husband asked her to call me back.She has not yet called me back.In closing my greatest concern was the threat of Identity Theft by giving the information I was asked for. I am dealing with a reputable company ""Bell Canada"" who sent the letter to a Bell Customer. The information they currently have on file for me should be sufficient to complete the transation of shipping this replacement technology.I would appreciate a response to my concerns and expect the deadline for the free Turbo Hub to be extended for me.",1
263258,05-OCT-11,02-OCT-11,Diego,,en,64.231.167.14,aclark5@sympatico.ca,13476528,000000120282013,4,4,BELL SENT TECH. TO MY HOME ON TUE OCT4 AND HE FIX MY INTERNET PROBLEM VERY QUICKLY AND WAS VERY PROFESSIONALLY  THANK YOU,5
263259,05-OCT-11,04-OCT-11,Rowena,,en,174.91.12.179,mskitt@sympatico.ca,13507990,000000120330375,4,5,Nothing.The agent was very pleasent and new what she was talking about.,5
263260,05-OCT-11,04-OCT-11,Sam,,fr,70.53.213.152,phlstp@sympatico.ca,13509002,000000120340120,5,4,,4
263261,05-OCT-11,04-OCT-11,Melanie,,en,65.94.160.171,gdfd@sympatico.ca,13503072,000000120328393,5,4,More personell to answer the phone lines.,5
263262,05-OCT-11,03-OCT-11,Achref,,fr,65.93.154.229,roger.doyon@sympatico.ca,13495668,000000120300280,5,5,RIEN DE PLUS.,5
263263,05-OCT-11,03-OCT-11,Xenia,,en,174.92.95.68,ydrandall@sympatico.ca,13498202,000000120305907,5,5,,5
263264,05-OCT-11,01-OCT-11,Melvin,,en,70.31.92.26,hcks002@sympatico.ca,13470234,000000120263531,5,5,,4
263265,05-OCT-11,03-OCT-11,Robbie,,en,70.50.185.70,pligori@sympatico.ca,13494846,000000120294920,2,1,Since I've moved my services from my old house to my new house I've had nothing but problems. I've spent countless hours on the phone with your reps only to have more issues a day later. Today was the worst day. Your collections department called me saying I owe over one hundred dollars. Funny I've only had my account active for a couple weeks but I'm already over a month behind. As I'm typing this I have already  been on hold 3 times and transferred to two different departments while my issue is trying to be resolved.  I have spent countless hours on hold and I can say this the worst service I have EVER had.  ,1
263266,05-OCT-11,04-OCT-11,Rain,,en,76.66.93.108,rickablenas@sympatico.ca,13509648,000000120338611,5,5,"The response to my question was fine.
I do, however, have to offer some criticism.  As a client who has used Bell exclusively since 1977, including many years of cellular service and my current ISP, I find Bell's policy of requiring 30 days notice to cancel services somewhat a slap in the face.  If I'm obliged to pay for an additional two week (approx) period after moving out of my apartment, I will be EXTREMELY reluctant to 'choose Bell' in the future.
I invite your comments.",3
263267,05-OCT-11,04-OCT-11,Karen,,en,74.15.56.252,sherlockshome23@sympatico.ca,13510592,000000120332896,5,5,,5
263268,05-OCT-11,04-OCT-11,Siddiqui,,en,67.68.219.10,mary.yankowski@sympatico.ca,13507198,000000120333119,5,5,"spoke to tech support & repair, they listened to my problem no time wasted. polite, efficient, best service I have ever had. Thank You. Hope both techniciens get feed back.",5
263269,05-OCT-11,01-OCT-11,Alonia,,en,161.216.172.175,john.penhale@sympatico.ca,13471084,000000120273099,5,5,"In this particular instance, nothing",5
263270,05-OCT-11,01-OCT-11,James,,en,70.30.71.184,maiedema@bell.net,13472212,000000120272362,4,4,Don'tknow,4
263271,05-OCT-11,04-OCT-11,Suresh kumar,,en,184.148.182.175,loretta.ash@bell.net,13506414,000000120330821,5,5,Not to tell me that someone could come out but not for 2 days when I had just been connected the day before & should not have had this problem.  The installer ws not forthcoming & when asked a question he said he was not the tech - never gave me any help with the internet or the phone.    Ingrid who helped me when I called was terrific - took me thru things slowly - got me to relax & solved my problem  - all the while being extremely pleasant & helpful - wish there were more like her.,5
263272,05-OCT-11,02-OCT-11,Ashok,,en,76.66.107.31,jay.davey@bell.net,13479604,000000120290812,5,5,"During the call, i wear a hearing aid, if i have trouble understanding bell personel over the phone then i need somebody with a good voice...then i was glad that they sent someone over to resolve my computer problem.   i hear better with certain people...  thanks. ",5
263273,05-OCT-11,04-OCT-11,Haythem,,fr,76.69.193.173,qtnguyen@bell.net,13509246,000000120345806,5,5,,5
263274,05-OCT-11,04-OCT-11,Tarek,,fr,70.48.25.236,Danielsheink@bell.net,13498490,000000120344260,5,5,,5
263275,05-OCT-11,04-OCT-11,Josue,,en,67.70.28.7,markelkim@sympatico.ca,13507062,000000120346158,4,4,,4
263276,05-OCT-11,04-OCT-11,Med Ali,,fr,70.30.160.83,theberge.g@sympatico.ca,13511482,000000120346620,4,4,,5
263277,05-OCT-11,04-OCT-11,Ryan,,en,70.54.70.136,j2t2hall@bell.net,13504142,000000120325059,5,5,"Inform us of renewal savings about six weeks prior to our current expiry date. We received a phone call later this day Oct 04 2011 at 8:30 PM informing us to renew our internet contract. They then realized that we just renewed earlier this day.  Hopefully it was to our advantage cost wise.  The caller did not say what she was offering since we had just renewed.
Ryan stated that this was the best he could do. 
Phone call on behalf of Bell from 866-988-0885 8:30 pm Oct 04 2011.  As seniors, would appreciate earlier time for phone calls.",5
263278,05-OCT-11,30-SEP-11,Nagender,,en,76.69.11.170,warwoodknight@sympatico.ca,13465932,000000120239184,5,5,,5
263279,05-OCT-11,04-OCT-11,Rene Jose,,en,184.144.55.206,mary.cachia@sympatico.ca,13507178,000000120331343,5,5,He understood my probem and 'fixed' it promptly.,5
263280,05-OCT-11,04-OCT-11,Stephane,,fr,174.92.229.225,rpariz@sympatico.ca,13510004,000000120325094,5,4,rien je suis tres satifait merci,5
263281,05-OCT-11,04-OCT-11,Meriem,,fr,50.100.130.137,claudette_cyr@sympatico.ca,13501032,000000120328054,5,5,non,5
263732,03-OCT-11,30-SEP-11,Faouzi,,fr,70.29.245.207,smartcookie@sympatico.ca,13464590,000000120242439,1,1,Me laiser énoncer mon problème sans me dire qu'il n'y a que 3 minutes pour le faire,1
263733,03-OCT-11,01-OCT-11,Haythem,,en,184.144.165.181,magid2@sympatico.ca,13472202,000000120274033,2,2,TO BE MORE NICE WITH CLIENT,3
263734,03-OCT-11,29-SEP-11,Raj,,en,70.26.6.148,minnie.lee056@sympatico.ca,13448108,000000120235881,5,5,,4
263735,03-OCT-11,02-OCT-11,Simon,,fr,69.157.245.154,awatkins01@sympatico.ca,13476946,000000120291679,4,2,,4
263736,03-OCT-11,28-SEP-11,Lamya,,en,184.146.71.122,kenny.au@sympatico.ca,13432196,000000120207839,3,2,I request youe representative have someone to call me form Customer service loyalty dept and I received a survey form instead. I aksed for am apple and now I received an orange...what a joke!,2
263737,04-OCT-11,02-OCT-11,Mohamed Nidhal,,fr,64.229.74.95,luc243@sympatico.ca,13480794,000000120285319,3,4,Me faire plus d'offres de plans et de rabais.,3
263738,04-OCT-11,03-OCT-11,Chekib,,fr,67.68.208.98,GTE@bell.net,13484486,000000120316747,3,4,"Un meilleur service de la part des précédents représentants. Nous avions placé un appel le 28 septembre, après plus d'une heure infructueuse, le représentant nous a dit que nous allions être rappelé dans les 24 heures suivante. Nous n'avons reçu aucun appel. Il a fallu que nous rappelions de nouveau. Nous avons eu énormément de difficulté pour le branchement de l'internet et du téléphone, on nous avait également dit que tout serait réglé dans des délais qui n'ont pas été respectés, on a pas été rappelé après qu'on nous a dit qu'on le serait, en particulier après avoir placé des plaintes sur le service. Chaque conversation avec un représentant nous donne de plus en plus le goût d'aller chez une autre compagnie ... le prix est une chose, mais le service l'est tout autant. À plusieurs reprises nous avons été considéré comme des moins que rien. Chekib a cependant offert un bon service (malgré un service pas très rapide).",1
263739,04-OCT-11,03-OCT-11,Nandhini,,en,76.67.125.51,wsukkleer@bell.net,13498136,000000120296966,3,5,"She was good and the problem was resolved, but the accent is always a difficulty.",4
263740,04-OCT-11,30-SEP-11,Robbie,,en,70.49.156.168,mroddy@sympatico.ca,13461866,000000120248135,5,4,absolutely nothing.  ,5
263741,04-OCT-11,01-OCT-11,Rodolfo,,en,74.14.90.246,gadget99@bell.net,13469786,000000120277966,5,5,"have a contest and prize for doing these surveys and let me win a car.
",5
263742,04-OCT-11,21-SEP-11,Edgar,,en,207.61.57.35,lscooke@bell.net,13345573,000000120040431,4,4,Very difficult to understand the client service rep,4
263743,04-OCT-11,03-OCT-11,Michael,,en,174.94.119.66,rhondaaa@bell.net,13495354,000000120316500,4,4,"I WAS ON HOLD FOR ONE WHOLE HOUR WITH INDIA... IASKED TO SPEAK WITH A CANADIAN REP AND THEY TRANSFERED ME BACK AND FORTH FOR ONE HOUR... TO SIMILAR REPS WHO TOLD ME THEY HAD NO NUMBER FOR A CANADIAN REP. ITS THE LAW.. I WANT TO BE SERVED BY SOMEONE IN CANADA... I SPENT 1 MONTH TOTAL ON 2  HOUR CALLS TO THESE SO CALLED EXPERTS AND NO ONE KNEW WHAT THEY WERE DOING...I MEAN NO ONE....I GOT REDUCTION ON MY BILL BECAUSE NO ONE KNEW HOW TO FIX ME UP... FINALLY AFTER YELLING AT SOMEONE IN COSTARICA , THAT ACTUALLY TOOK ME SERIOUSLY, SHE TRANSFERED ME  TO OTTAWA... THE GENT THERE WAS EXTREMELY COMPETENT, COURTEOUS AND HAS ORDERED A TECH TO COME TO MY HOME TOMORROW....... THIS IS AFTER 4 MONTHS OF BULLSHIT WITH THESE STUBBORN , UNEXPERIENCED AND INAPT PEOPLE WHO YOU HIRE TO REPRESENT YU",1
263744,04-OCT-11,03-OCT-11,Michael,,en,72.39.3.251,robert.koti@sympatico.ca,13495572,000000120300869,1,1,Train them well,1
263745,04-OCT-11,03-OCT-11,Sudheer,,en,174.93.149.162,mirjan@bell.net,13493498,000000120320672,4,4,The person I spoke to had an accent that I found difficult.  I had to ask the gentleman to repeat.,3
263746,04-OCT-11,02-OCT-11,Linda,,en,65.95.111.135,em.ferguson@sympatico.ca,13478472,000000120283328,5,5,Everything was excellent.,5
263747,05-OCT-11,28-SEP-11,Lotfi,,fr,174.92.203.98,jforest@bell.net,13431348,000000120200185,5,1,,1
263748,05-OCT-11,03-OCT-11,Kyle,,en,68.71.30.2,rickmorency@bell.net,13495422,000000120294877,5,5,Faster connection to an agent. Spent a lot of time on hold as all agents were currently busy assisting other customers.,5
263749,05-OCT-11,01-OCT-11,Rayeesa,,en,70.48.217.51,mark.somerfield060@sympatico.ca,13472394,000000120274473,1,1,provide service you said you would,1
263750,05-OCT-11,04-OCT-11,Carmen,,en,76.64.10.216,r.driscoll@sympatico.ca,13509282,000000120332166,5,4,,5
263751,05-OCT-11,04-OCT-11,Mauricio,,fr,76.64.110.2,yvon.massicotte@sympatico.ca,13512466,000000120326399,5,5,rien...,5
263752,05-OCT-11,04-OCT-11,Amany,,fr,76.64.110.2,yvon.massicotte@sympatico.ca,13512468,000000120326489,5,5,rien...,5
263753,05-OCT-11,04-OCT-11,Mauricio,,fr,76.64.110.2,yvon.massicotte@sympatico.ca,13512470,000000120326455,5,5,rien...,5
263754,05-OCT-11,04-OCT-11,Sonia,,fr,74.12.119.227,lamalbaie@sympatico.ca,13505898,000000120338016,5,5,avoir plus thecniciens aussi competant ,5
263755,05-OCT-11,04-OCT-11,Benjamin,,en,70.24.152.9,c.musselman@sympatico.ca,13500416,000000120336833,4,4,"Nothing - everything was done, hopefully, to resolve my problem. ",5
263756,05-OCT-11,04-OCT-11,Hakim,,en,70.26.148.198,jennifer277@sympatico.ca,13504598,000000120346551,4,4,,2
263757,05-OCT-11,04-OCT-11,Rayeesa,,en,67.70.43.209,jbateman@sympatico.ca,13504412,000000120321879,3,3,Copleted what I wanted done.,3
263758,05-OCT-11,04-OCT-11,Karla,,en,65.93.137.150,dcraw4d@sympatico.ca,13501626,000000120337282,5,5,nothing,5
263759,05-OCT-11,04-OCT-11,Kranthi,,en,50.100.166.10,anne.harry.shap@sympatico.ca,13499382,000000120328771,4,,"The Bell store might have had the equipment in stock.On question No. 2, if equipment arrives on time then it was resolved. ",4
263760,05-OCT-11,03-OCT-11,Hector,,en,70.29.47.89,janice.walkey@sympatico.ca,13490304,000000120295084,3,2,My problem was not really resolved. I was told that my phone jack was defective.I have used this phone jack for years. I replaced everything and all works fine now. So the phone jack was not the problem. I don't know what was.,5
263761,05-OCT-11,04-OCT-11,Kevin,,en,70.52.153.155,mikeb1960@bell.net,13507658,000000120338972,5,5,,5
263762,05-OCT-11,04-OCT-11,Mustapha,,fr,70.49.60.176,bergeron.jp@sympatico.ca,13499890,000000120347070,4,4,"mon conseiller ne semblait pas être en mesure de corriger mon problème, il fut croutoie et patient. J'aurais plus apprécié d'avoir quelqu'un qui règle le problème rapidement.",5
263763,05-OCT-11,04-OCT-11,Siddiqui,,en,174.95.27.224,olviba@sympatico.ca,13508526,000000120323356,5,5,,5
263764,05-OCT-11,04-OCT-11,Juliio,,en,70.49.104.239,p.halkes@sympatico.ca,13508592,000000120345450,5,5,"I forgot to ask about the wireless, perhaps she could have inquired",5
263765,05-OCT-11,04-OCT-11,Shobha,,en,70.49.104.239,p.halkes@sympatico.ca,13508594,000000120345021,5,5,,5
263766,03-OCT-11,02-OCT-11,Ashwini,,en,65.93.99.70,billpatti@sympatico.ca,13477150,000000120291639,4,4,It would be nice if everyone at Bell could speak fluent English.  Why are we required to speak to some representatives from India?,5
264230,05-OCT-11,04-OCT-11,Manel,,fr,65.92.211.66,r.douesnard@sympatico.ca,13509278,000000120325186,1,1,"Régler le problème

incompétance totale",1
264231,05-OCT-11,27-SEP-11,Steph,,en,184.147.130.253,cathiehorner@sympatico.ca,13413002,000000120161237,1,1,QUIT TAKING EVERYTHING PERSONALLY AND DO WHATEVER HAS TO BE DONE TO LOOK AFTER THE CUSTOMER. tHE JOB DOES NOT END AT THIS DEPT.,2
264232,05-OCT-11,04-OCT-11,Houssem,,fr,70.48.110.94,mar.millette@sympatico.ca,13506868,000000120331022,3,2,Évaluer l'ensemble de mes besoins comme usager du service de courriel de Bell et voir comment y répondre plutôt que de supprimer un service recherché,4
264233,05-OCT-11,04-OCT-11,Anne,,en,70.26.96.250,jmacdonald000@sympatico.ca,13504790,000000120346957,1,1,I was talking to not one but three customer representatives for about one half hour before getting cut off.I expected a call back but none was received.Querry is still not resolved.,2
264234,05-OCT-11,04-OCT-11,Zishan,,en,70.51.148.186,gyoung000@sympatico.ca,13503492,000000120334387,3,3,lET ME TALK TO SOMEONE IN CANADA TO SOLVE MY PROBLEMS. OVERSEAS ACCENTS ARE TOO AGREVATING ,4
264235,05-OCT-11,04-OCT-11,Karen,,en,174.95.208.150,j-mbond@bell.net,13504080,000000120324007,4,4,Some how your people installed the incorrect email address on our system and caused many problems>>it has since been fixed but would suggest they make positively sure with the customer that they have the correct email address>>>they left out the dash or hyphen in our email address>>>hope we are now free of problems.>>>thank you,4
264236,05-OCT-11,04-OCT-11,Rodolfo,,en,174.88.120.155,jevanneste@bell.net,13504652,000000120337549,5,5,Nothing all needs were effecively and efficiently answered.,5
264237,05-OCT-11,04-OCT-11,Karla,,en,69.158.128.155,kpeebles@sympatico.ca,13505744,000000120331033,5,5,,5
264238,05-OCT-11,04-OCT-11,Khan,,en,206.172.234.5,carldodok@sympatico.ca,13500496,000000120342197,5,5,nothing,5
264239,05-OCT-11,03-OCT-11,Vijayashanti,,en,184.146.71.97,susan.deveau@sympatico.ca,13497066,000000120298972,2,3,Have someone who speaks english so they can understand what I'm saying.,1
264240,05-OCT-11,04-OCT-11,Raj,,en,174.91.132.221,alixov@sympatico.ca,13499156,000000120344193,5,5,"Rep was knowledegible, willing and very helpful.",5
264241,05-OCT-11,04-OCT-11,Gloria,,fr,74.14.200.44,liselarocque@bell.net,13506310,000000120344837,5,5,"J'ai eu un excellent service avec Gloria.
Le problème c'est pour le 2 autres conseillers que j'ai contacté avant ne m'ont pas donner un bon service et n'était pas capable de résoudre ma demande. J'ai été très chanceuse d'avoir Gloria par la suite. Elle m'a aidé et résolue mon problème. Je souhaite qu'il y a d'autre conseiller compétente comme Gloria qui travaille pour Bell.Je recommande Bell à cause du service de Gloria.",5
264242,06-OCT-11,05-OCT-11,Yosra,,fr,70.50.0.24,alain.desbiens4@sympatico.ca,13513230,000000120361799,5,5,,5
264243,06-OCT-11,05-OCT-11,Nelly,,en,174.91.182.218,diane.krete@sympatico.ca,13515918,000000120349687,5,5,call should go to Canada,3
264244,06-OCT-11,05-OCT-11,Eric,,en,174.95.192.253,amaree.watkis@bell.net,13513392,000000120369718,4,1,I did not feel like the tech department employee did nothing to resolve my issue I was under the impression that more would have been done to get to the bottom of why my usage had spike unexpectedly.,3
264245,06-OCT-11,05-OCT-11,Porushotham,,en,174.92.85.77,rfidler_8@sympatico.ca,13523596,000000120366415,5,5,I cannot think of anything. Porushotham was very patient and helpful.,5
264246,06-OCT-11,05-OCT-11,Christianne,,en,70.53.84.114,anne.hoover@sympatico.ca,13513614,000000120361313,1,2,"The second representative was rude and disrespectful. I was extremely upset when I got off the phone - after 45 minutes.
Perhaps put ""service"" back in customer service. It was awful.",1
264247,06-OCT-11,05-OCT-11,Robbie,,en,70.53.84.114,anne.hoover@sympatico.ca,13513616,000000120361779,1,2,"Please see previous answers reference 120361313
I submitted the comments for this interaction there.

120361313 - the representative was friendly but continued repeating the same answers - at the same time not answering my questions.",1
264248,06-OCT-11,05-OCT-11,Marouen,,fr,76.65.62.112,gastonjod@sympatico.ca,13517142,000000120369287,5,5,"Le service est excellent. Merci beaucoup.

Gaston Jodoin",5
264249,06-OCT-11,05-OCT-11,Alonia,,en,76.64.12.191,magw_9@sympatico.ca,13520720,000000120367009,,1,"Not sure the particular rep you are referring to.The first rep  xy885 on oct4 cofirmation120322371 seemed to be responsible for cutting off both city and cottage inter net on the 5th instead of justt the cottage the 15th 
sUP. muephy in Billing on oct 5th told me to just shut down and restart.It did not work. Murphy reported that he told me nothing could be done for one or two days..An absolute lie.
Tech billig. spoke to Ruthe, then Sup. Gerrardo . He really tried to get me operating. Fianally came back to say I should be OK AT midnight. At 1:30AM, 3:30AM and 5:15AM could not get connected 
at 5:30AM spoketo Paul tech support in India. He checked said system toronto ok. Finally determined thst my MODEM ( enen though checked yesterday )had to be reset. Toront now working",2
264250,06-OCT-11,05-OCT-11,Kurt,,en,76.71.31.48,johnsondm@sympatico.ca,13519086,000000120362376,5,5,"nothing



nothing




",4
264251,06-OCT-11,05-OCT-11,Dawood,,en,64.229.182.130,slygouras@sympatico.ca,13524690,000000120359900,5,5,,5
264252,04-OCT-11,01-OCT-11,Jean-Philippe,,fr,76.68.200.19,mckeown-giguere@sympatico.ca,13472564,000000120271165,5,4,rien de plus,5
264253,04-OCT-11,03-OCT-11,Karla,,en,70.26.34.251,suvanbichons@sympatico.ca,13497122,000000120310450,4,1,We have been without high speed and have had a problem since moving here on the 26th of July.  I have called constantly because of error messages.  This was only resolved last Friday when a service person came and hooked us up.  I would expect Bell to re-emburse us for the cost of High speed for the last 3 months.  The fact that we constantly had error messages and were without service off and on should have been seen on the first call.  Have a good day.,3
264254,04-OCT-11,03-OCT-11,Victor Gabriel,,en,184.151.63.155,ken.wood@bell.net,13491462,000000120302122,5,3,nothing. we were just unable to complete what I had wanted but no fault with the customer service rep,5
264255,04-OCT-11,01-OCT-11,Sabrine,,en,70.51.237.249,alain.maryse@sympatico.ca,13466950,000000120272210,1,1,fix the problem,1
264256,04-OCT-11,03-OCT-11,Hency,,en,70.54.19.111,rnlross@bell.net,13495536,000000120308232,5,4,,3
264257,04-OCT-11,03-OCT-11,Hector,,en,216.82.243.84,spiro.m@sympatico.ca,13496816,000000120318434,2,1,"similar situation to reference 120317716. We got disconnected, agent called back and left a message informing me that my case was being trasnferred to central. When I called back, they told me the case was closed and that another trouble ticket needed to be opened",1
270367,16-OCT-11,14-OCT-11,Nes,,en,70.53.202.207,diana9@bell.net,13619592,000000120539014,5,,"Your agent was very nice and kind, and she seemed to be sure of what she told me.
   But I am not sure.

Here is what happened:
    I received a box from Bell containing a modem and a letter, tellying me ""Thank you for upgrading your internet service""
   BUT I HAVEN'T UPGRADED ANYTHING AT ALL !
   Therefore I phoned, and told the agent with whom I talked that I had received this letter and modem from Bell, to what he asked me if the box also contained Speakers. And, no, I told him, the box only contains a modem and a cable. Your agent, a gentleman, told me, to keep the box until I received the speakers, and at that time to return the box with the modem, cable and speakers.
   After speaking with your agent, I was doubtful. I was asking myself if you would charge me an extra fee until I returned to you everything.
   I therefore phoned again, and talked with your very nice and kind agent Susan, who told me that I didn't have to return the modem. That I should keep it, and when a technician will come on the 24th October to connect my television, he would change your actual internet modem for the one I have received. I told her that I had not asked for an upgrade, and asked her if I would be charged an extra fee, and she assured me that I would not have to pay an extra fee.
   I asked her if she was sure about that, and she told me that she was, that my file already indicates that  on October 24 my TV will be connected, and my internet modem will be changed.
   Later on, I received a phone call from a Bell recording asking me for a feedback, and this lady, Susan, is so nice and so kind that I was pleased to give an excellent feedback about her.",5
270368,16-OCT-11,13-OCT-11,Lobna,,fr,174.92.171.112,ydras@sympatico.ca,13616256,000000120517851,5,5,M'offrir un cellulaire gratuitement!,5
270369,16-OCT-11,15-OCT-11,Mohamed,,fr,174.93.110.179,mouradboudjema@bell.net,13635916,000000120576276,3,,"beaucoup de choses notamment, le puvoir de répondre sur n'importe qu'elle question",3
270370,16-OCT-11,14-OCT-11,Nadim,,fr,76.65.179.123,perlec7@bell.net,13625730,000000120539103,1,1,,2
270371,16-OCT-11,15-OCT-11,Kevin,,en,74.15.245.25,bjharvey1@sympatico.ca,13630310,000000120563201,5,5,,5
270372,16-OCT-11,03-OCT-11,Lor,,en,99.248.234.162,jmaas@sympatico.ca,13490822,000000120317681,5,5,,3
270373,16-OCT-11,14-OCT-11,Julio,,en,70.51.248.210,cotehp@sympatico.ca,13619000,000000120543824,5,5,,5
270374,16-OCT-11,11-OCT-11,Joseph,,en,184.144.30.209,helga.hall@sympatico.ca,13579058,000000120469770,5,5,,5
270375,16-OCT-11,15-OCT-11,Mohamed Sabry,,fr,67.70.113.198,galipeaultp@sympatico.ca,13632404,000000120567071,5,5,Nil !,4
270376,16-OCT-11,15-OCT-11,Jason,,fr,70.29.63.89,pforand@sympatico.ca,13636700,000000120577398,4,4,m'avertir que je devais aussi rebrancher mon imprimante wireless sur la nouvelle adresse de mon reseau!,5
270377,16-OCT-11,14-OCT-11,Gilbert,,en,174.95.57.2,walter.matos@sympatico.ca,13628596,000000120545419,5,5,"Nothing really.
Too bad they are not all like Gilbert",5
270378,15-OCT-11,14-OCT-11,Ghorden,,fr,70.26.208.10,sylvie.valois@sympatico.ca,13627780,000000120560532,5,5,Indiquer qu'il fallait aussi saisir le mot de passe pour l'evoi des courriels,5
270379,15-OCT-11,14-OCT-11,Karla,,en,50.101.238.215,dileslie@sympatico.ca,13619618,000000120549272,5,4,IWAS HELPED ALL THE WAY THROUGH MY PROBLEM.,5
270380,15-OCT-11,14-OCT-11,Seshadri,,en,70.26.46.221,ew.peterson@sympatico.ca,13620250,000000120540315,5,5,???,5
270381,15-OCT-11,15-AUG-11,Janmar,,en,70.27.106.215,difrancesco1@sympatico.ca,12904761,000000119171748,1,1,"Make sure the solution to my request that the representative said would happen ACTUALLY HAPPENS!!  Every time I call in with a problem, it appears to be solved by the representative on the phone, but then when my next bill comes, what they said would happen HAS NOT HAPPENED, and I need to call in AGAIN!!  I am calling in MONTHLY because the solution has HAS NOT YET OCCURRED!!  And this request has been ongoing since JUNE!!",1
270382,15-OCT-11,14-OCT-11,Nayeem,,en,64.231.56.198,rosebud.bartlett@sympatico.ca,13626702,000000120557292,3,3,"When, you call back, you could talk to the same person you started out with.  The person kept telling me I would have to contact my technican when your personal changed my computer that caused the other users to not get on the internet, but I| could.",2
270383,15-OCT-11,14-OCT-11,Karishma,,en,69.156.58.221,jbedore@sympatico.ca,13621856,000000120543472,2,4,"The technician I finally got to speak to, who happily did know how to help, was good. He worked through my inquiry with me and assured me he would follow up.",
270384,15-OCT-11,14-OCT-11,Grace,,en,70.31.81.209,macferg@sympatico.ca,13623884,000000120540096,5,5,,5
270385,15-OCT-11,14-OCT-11,Patrice,,en,184.148.237.180,liliap@sympatico.ca,13623438,000000120551188,5,5,,5
270386,15-OCT-11,14-OCT-11,Vikram,,en,76.68.54.23,billlawson@bell.net,13617980,000000120546411,4,4,,4
270387,15-OCT-11,14-OCT-11,Alfred,,en,69.157.68.225,s.noseworthy@bell.net,13626844,000000120541660,5,5,"The call went perfectly,totally professional and coureous. ",5
270388,15-OCT-11,14-OCT-11,Khan,,en,70.24.148.226,shirley.w@sympatico.ca,13627256,000000120557621,5,5,Nothing as Kahn was an excellent tech.,5
270389,15-OCT-11,14-OCT-11,Shashank,,en,184.10.156.18,gsmcdonald@sympatico.ca,13621054,000000120548279,5,5,,5
270390,15-OCT-11,14-OCT-11,Nabil,,fr,70.26.203.79,constance.letourneau@sympatico.ca,13618962,000000120559429,5,5,?,4
270391,15-OCT-11,14-OCT-11,Noureddine,,fr,70.26.203.79,constance.letourneau@sympatico.ca,13618964,000000120557164,3,2,"Impression que tout était réglé mais pas fait de test et de fait, il y avait encore un problème , incapable d,envoyer des courriels.",3
270392,15-OCT-11,14-OCT-11,Aquiles,,en,174.89.16.144,sheila.whaley@sympatico.ca,13627214,000000120562397,5,5,Nothing,5
270393,15-OCT-11,14-OCT-11,Mahesh,,en,174.89.53.165,yhuree@sympatico.ca,13628840,000000120545410,5,5,There is not a single thing!  You are very fortunate to have an employee like Mahesh.  He was patient and thorough.,5
270394,15-OCT-11,14-OCT-11,Julio,,en,64.231.182.30,zsavic5881@sympatico.ca,13628968,000000120541419,1,4,Not lied to your customer would have been nice. I've been a bell customer for 22 years. I've taken my business elsewhere. Extremely disappointed with how I was treated. ,1
270395,15-OCT-11,14-OCT-11,Nebgha,,fr,65.92.29.60,alex.arcand@sympatico.ca,13617024,000000120539080,4,4,,5
270396,15-OCT-11,14-OCT-11,Melinda,,en,70.55.30.14,ken.macgowan@sympatico.ca,13622886,000000120555036,3,3,,2
270397,15-OCT-11,14-OCT-11,Khan,,en,174.89.239.217,penelopetucker@sympatico.ca,13625714,000000120544499,5,3,Keep Internet service functioning...............Seems there was a breakdown in service from Bell's end.,4
268860,17-OCT-11,16-OCT-11,Med Karim,,fr,70.55.204.55,marcil.ar@sympatico.ca,13644372,000000120581124,5,5,"
le service était très bien ",5
268861,17-OCT-11,16-OCT-11,Kevin,,en,65.93.72.22,terry.jo@bell.net,13646958,000000120591105,3,4,"I think that Bell should repair my computer to wher it was before Bell started trying to install Bell Security Services .( Which are apparently too large to be installed on my older computer .)
One would think that some of the security service that I am paying for could be installed without problems .",3
268862,17-OCT-11,16-OCT-11,Sharmila,,en,184.146.170.105,catwoman54@sympatico.ca,13640712,000000120581700,3,3,"There was a definite language barrier. The tech was difficult to understand and she did not seem to understand me either.I am used to speaking with others from various countries & being able to communicate clearly but this was not the case.
 Part of the problem may be in how I tried to explain my connection problem.",4
268863,17-OCT-11,15-OCT-11,Ashfaq,,en,76.69.11.57,boc21@sympatico.ca,13630386,000000120570902,5,5,spent a looooong time on hold,5
268864,17-OCT-11,15-OCT-11,Lawrence,,en,199.212.7.70,syltech_1@sympatico.ca,13638498,000000120567610,2,4,The agent on the phone should listen more carefully to what the customer is saying and should be knowledgeable about the case they are dealing with and the equiptment ,2
268865,17-OCT-11,16-OCT-11,Mohamed,,fr,74.12.218.126,syleduc007@sympatico.ca,13646834,000000120589567,5,5,,5
268866,17-OCT-11,16-OCT-11,Innocent,,en,174.95.212.45,darl99@sympatico.ca,13641174,000000120581129,2,2,Completed the original request to suspend the internet service at my cottage as requested and not disconnect my home service for the second year in a row after I identified this issue on the original request.,2
268867,17-OCT-11,16-OCT-11,Rolando,,en,67.70.81.217,donwharram@sympatico.ca,13641572,000000120583893,5,5,,5
268868,17-OCT-11,11-OCT-11,Felix,,fr,76.65.103.13,s.lutzer@bell.net,13586428,000000120462535,3,2,Le orobleme n'a pas été résolu.,3
268869,17-OCT-11,16-OCT-11,Sinu,,en,174.89.243.24,lwleonard@sympatico.ca,13644196,000000120587233,5,5,,5
268870,17-OCT-11,16-OCT-11,Srinivas,,en,174.95.212.45,darl99@sympatico.ca,13641170,000000120582311,3,3,Try to connect me with Chris so I would not have to start the process over. It was with Chris that the call was dropped,2
268871,17-OCT-11,16-OCT-11,Wayne,,en,70.27.103.141,glenn75@sympatico.ca,13642276,000000120589927,5,5,,5
268872,17-OCT-11,16-OCT-11,Med ali,,en,70.26.35.34,abraham.chiasson@sympatico.ca,13639668,000000120592370,5,5,,5
268873,17-OCT-11,16-OCT-11,Radhika,,en,69.159.189.185,dianedon.brown@sympatico.ca,13641430,000000120589587,4,5,"Radhika was quite helpful and resolved the problem for me.  She was very patient as I am not very computer savey.  She explained the problem in a way I could understand and easy to understand.  I was pleased with her help. Thanks to Radhika

This has nothing to do with Radhika but a comment I would like to make.  Since Bell has sent a lot of work out of the country (Canada)to non speaking English countries it is sometimes difficult to understand the English accent.  Some of the technicians need to speak a little slower and clearer.  I have had this problem in the past where I have had to continually ask them to repeat themselves which is frustrating for both parties.   
I hope this has been helpful.",4
268874,17-OCT-11,15-OCT-11,Ricardo,,en,70.31.43.106,j.m.vanessen@sympatico.ca,13633276,000000120569929,5,5,"Nothing, all was solved.",5
268875,17-OCT-11,13-OCT-11,Radhia,,fr,174.88.177.207,m.st-laurent@sympatico.ca,13610886,000000120524439,4,4,rien de plus,5
268876,17-OCT-11,16-OCT-11,Karina,,en,65.94.168.169,rosstuzo@sympatico.ca,13646124,000000120581288,4,4,,3
268877,17-OCT-11,16-OCT-11,David,,en,206.130.174.61,jbgny@sympatico.ca,13642938,000000120591381,5,5,,5
268878,17-OCT-11,16-OCT-11,Valerie,,en,174.91.110.160,jan.willis@bell.net,13642894,000000120584912,3,4,Bring the Call Centre jobs back to Canada as one of the reps in Central America did not understand English and what my problem was so that he could not help me with my issue.    ,3
268879,17-OCT-11,16-OCT-11,Sylvie,,fr,69.156.121.38,andre.ringuette@sympatico.ca,13639904,000000120580575,4,4,,4
268880,17-OCT-11,16-OCT-11,Budala,,en,76.67.121.179,pearlwaxman@bell.net,13645450,000000120585927,5,5,,5
268881,17-OCT-11,16-OCT-11,Alvaro,,en,65.94.46.249,markinit@bell.net,13644488,000000120591219,4,4,NA,4
268882,17-OCT-11,16-OCT-11,Rain,,en,65.95.126.216,quang.lam@sympatico.ca,13645684,000000120583414,5,4,Nothing.,5
268883,17-OCT-11,16-OCT-11,Anne,,fr,209.5.116.166,jfm025@sympatico.ca,13643072,000000120583158,4,5,,4
268884,17-OCT-11,16-OCT-11,Venkatesh,,en,50.101.138.68,chrisharris@sympatico.ca,13640856,000000120585622,3,3,"Usually Bell is able to help me.  After he had me connect the cord to the computer which my guy said was to see if I connected to the internet.  Which was OK for a few min. & then lost it again.  He had said he couldn't help me with the router which was Airlink so I called Airlink which I finally told him I would phone my guy in the am.  So what Jim told me was that there was probably a power surge on Fri eve during a storm which I unplugged the computer & printer.  The guy from airlink told me to put the plug back in the router & I asked which plug did it matter as when I pulled it out I couldn't remember & he said it didn't but it did.  When Jim called this am he told me to unplug the router,wait & then plug it back in which I did & still didn't work so when he arrived here it was in the wrong port & once he plugged it in the right one it was fine. and I was back on line & into my emails.  Just thought that that might be helpful to your guys despite they couldn't because it was airlink. But they could suggest that to clients to try.  Also they could ask if there had been an electrical storm which might coincide with the problem.",4
268885,17-OCT-11,12-OCT-11,Mary ruksana,,en,64.231.136.36,RWLW@sympatico.ca,13589370,000000120493120,5,5,,5
268886,17-OCT-11,13-OCT-11,Mhamed Chekib,,fr,76.67.146.223,archambault8@sympatico.ca,13604070,000000120514936,1,1,"Vous avez établi un mauvais diagnostic.  Résultat, j'ai reçu un adaptateur alors que je vous avais informé que mon modem 2wire était défectueux.  Après 2 autres appels, j'ai reçu le nouveau modem 5 jours plus tard.",1
268887,17-OCT-11,16-OCT-11,Edwin,,en,65.93.163.186,pdiguer@sympatico.ca,13645446,000000120583353,4,3,,4
268888,17-OCT-11,23-SEP-11,Hassan,,en,70.26.3.2,campbelljr@sympatico.ca,13367754,000000120088480,2,1,"Provide a solution.
Problem was escalated to L2, but there was no call back and no resolution.",
268889,17-OCT-11,15-OCT-11,Aquiles,,en,65.93.151.243,ellen.wood@sympatico.ca,13632002,000000120577408,1,2,"representative should arrive on the day booked - quit blaming us for your imperfect system
replace/repair the feed (obsolete service line)
impossible to run our home based business with undependable phone lines
",1
268890,17-OCT-11,13-OCT-11,Nicholas,,fr,76.69.223.249,mireillemcnulty@bell.net,13611761,000000120537173,5,4,,5
269388,17-OCT-11,16-OCT-11,Anah,,en,70.49.30.213,almendarez@sympatico.ca,13639846,000000120588182,1,1,on hold for ever and no customer service was able to talk to me ,2
269389,17-OCT-11,16-OCT-11,Elsy,,en,216.191.44.99,maryannekennedy@sympatico.ca,13644558,000000120585243,5,5,,5
269390,17-OCT-11,16-OCT-11,Cindy,,en,76.69.144.171,caroline.goodridge@sympatico.ca,13640674,000000120581834,4,2,"nothing, representative was very helpful but unable to resolve the problem without an onsite visit",4
269391,17-OCT-11,16-OCT-11,Karina,,en,74.14.144.116,s.d.cook@sympatico.ca,13646210,000000120580758,5,5,No improvement necessary,5
269392,17-OCT-11,05-OCT-11,Jose,,en,174.94.22.134,fc.smith@sympatico.ca,13516726,000000120349403,4,5,,4
269393,17-OCT-11,16-OCT-11,Keerthi,,en,67.22.236.149,akanaras@sympatico.ca,13639748,000000120583349,5,5,"Listen to customers better would be my suggestion so that the problem could be solved once. Before my issue was resolved I had to speak to 2 other agents. I called in and did self serve to resolve my problem to figure out that the problem was not my telephone line as it worked fine from the main box. So I determined from that the filters on the lines needed replacing. I called back and Tech support for internet said it was my tel line (not understanding it was the filters that were the problem as I did not know the name for them but did explain what they were)asked me a bunch of non-relevant questions (modem type, type of internet service) and transferred me - then tel. tech support wanted to send me a technician but I had to insist more than once that it's the filters that need changing and I didn't need onsite help to be told its internet tech support that could help me to then be transferred and have my problem resolved. I played pass the telephone for something that took 5 minutes to resolve.",4
269394,17-OCT-11,16-OCT-11,Gabriel,,en,74.198.9.220,emoylum@sympatico.ca,13641782,000000120583369,1,1,Resolved it ,
269395,17-OCT-11,14-OCT-11,Jean,,en,184.145.58.241,boutg@sympatico.ca,13618128,000000120540392,5,5,,5
269396,17-OCT-11,16-OCT-11,Ramy,,fr,70.30.231.17,brenda.allen-poitras@sympatico.ca,13640474,000000120586727,5,5,,4
269397,17-OCT-11,14-OCT-11,Sarah,,fr,70.55.205.14,normand.lauziere@sympatico.ca,13625378,000000120549261,5,4,,4
269398,17-OCT-11,16-OCT-11,Serina,,en,70.29.122.113,jlrey@sympatico.ca,13643164,000000120581344,5,4,,5
269399,17-OCT-11,16-OCT-11,Siddiqui,,en,180.151.86.152,kalharfi@sympatico.ca,13643468,000000120585807,5,5,,5
269400,17-OCT-11,13-OCT-11,Porushotham,,en,70.50.65.212,peter.leslie.barton@sympatico.ca,13612954,000000120537216,5,4,,4
269401,17-OCT-11,27-SEP-11,Larissa,,en,70.48.209.191,nl.bellissimo@sympatico.ca,13420996,000000120163202,5,5,perfect,4
269402,17-OCT-11,16-OCT-11,Reuben,,en,76.67.204.207,pkamichaitis@sympatico.ca,13645600,000000120592693,5,5,,5
269403,17-OCT-11,15-OCT-11,Ridha,,fr,65.92.160.126,raphael.levy@sympatico.ca,13637064,000000120577998,5,4,"Rien de plus, tout est bien.",5
269404,17-OCT-11,16-OCT-11,Sukumar,,en,50.101.147.35,luz.kennedy@sympatico.ca,13644192,000000120588005,5,5,"Your help was excelent and fast. 
Thank you very much and hope I don't have to call again with more troubles as I am not too expert in the computer.
Luz Kennedy",5
269405,17-OCT-11,15-OCT-11,Victoria,,fr,174.91.244.18,myralbakhos@sympatico.ca,13636032,000000120575841,4,3,"Victoria a du me transférer au service technique spécialisé qui lui, m'a envoyé dans la journée même un technicien à domicile, avec un nouveau modem... ce technicien a changé tout les fils et la boite téléphonique extérieurs ainsi qu'à l'intérieur et à installé et configuré le nouveau modem.  Tout semble bien marcher sauf que la vitesse de l'internet demeure encore inadéquate.  Je vais donc placer, sur le conseil du technicien, un appel à Bell afin que le fil extérieur du réseau soit changé. Merci",3
269406,17-OCT-11,15-OCT-11,Bochra,,fr,174.91.244.18,myralbakhos@sympatico.ca,13636034,000000120567602,3,4,,3
269407,17-OCT-11,14-OCT-11,Jose,,en,50.101.231.88,jshubbs@sympatico.ca,13622516,000000120553804,5,5,nothing I was verry pleased with the service jose porvided. Best experiance I have had with bell suport.,5
269408,14-OCT-11,12-OCT-11,Sulochana,,en,64.231.248.192,billwhite@sympatico.ca,13590822,000000120499288,5,5,"Everything was fine, I don't think you  could have improved much. Excellent response to my problem.",5
269409,15-OCT-11,14-OCT-11,Cindy,,fr,76.65.184.202,jeanger@sympatico.ca,13621956,000000120555661,5,5,"Après deux appels j'ai finalement parlé à une représentante canadienne qui m'a vraiment aidé à l'installation de l'antivirus, je trouve dommage que la plupart des appels soit dirigés vers la Tunésie.",5
269410,15-OCT-11,14-OCT-11,Divya,,en,70.24.97.219,peter.tso@sympatico.ca,13625762,000000120551549,5,5,,5
269859,15-OCT-11,14-OCT-11,Gregorio,,en,70.24.18.32,bobbarb@sympatico.ca,13618056,000000120539256,2,2,I recently clicked on the MSN bar on my home page and being the computer illiterate that I am thought it was all part and parcel of Bell. When I called about my problem the person I spoke to was not much help other than to tell me to contact MSN. I am 80 years old have have been a Bell customer for 60 years and will still recommend them but I felt he could have been a litle more understanding. For the record...my brother was with Bell for over 40 years and I have a son and 2 nephews with Bell and my mother worked for Bell as well.  This should be taken as constructive criticism and not a complaint. Thankyou everyone. Bob.,5
269860,15-OCT-11,14-OCT-11,Franssesca,,en,184.147.39.29,vmv@sympatico.ca,13628530,000000120559881,5,4,,5
269861,15-OCT-11,14-OCT-11,Patrice,,fr,76.69.181.126,mcoulombe000@sympatico.ca,13624424,000000120554308,5,5,,5
269862,15-OCT-11,14-OCT-11,Mohammed,,en,174.92.187.223,dallascj@bell.net,13619200,000000120543462,1,1,train your employee better,3
269863,15-OCT-11,14-OCT-11,Vikram,,en,174.91.12.227,bgalic@sympatico.ca,13617930,000000120540782,5,4,,5
269864,15-OCT-11,14-OCT-11,Hema,,en,184.147.230.203,nan.levitt@sympatico.ca,13625128,000000120541411,5,5,,4
269865,15-OCT-11,14-OCT-11,Douglas,,en,70.48.68.243,spikenbella@bell.net,13627492,000000120545545,5,5,The best job was done through the last person that made the changes to my account.  The man I spoke with.,5
269866,15-OCT-11,11-OCT-11,Roy,,fr,184.151.127.132,brodlav@bell.net,13575158,000000120481178,,,"Je suis très déçu du service de Bell suite au changement apporté pour mon service internet; j'ai l'impression d'être pris en otage parce que je n'ai pas plusieurs choix pour mon service internet haute vitesse. Lors de mes nombreux appels j'ai été référé d'un département à l'autre (service internet au service Bell mobilité et vice-versa)sans trouver de réponses claires et précises et sans compter les longs délais d'attente à me faire répéter ""merci de votre patience ...."".
Il semble impossible de parler à une personne responsable qui pourrait répondre à toutes mes questions sans être obligé de me référer d'une place à l'autre. 
Laval Brodeur
819-842-1288",1
269867,15-OCT-11,14-OCT-11,Vincent,,en,64.231.27.43,focus77@sympatico.ca,13620422,000000120538549,5,2,did not finish fix had to call later in the day for final resolution,5
269868,15-OCT-11,14-OCT-11,Edwin,,en,65.93.45.104,pknoester@bell.net,13625912,000000120550635,5,5,,5
269869,15-OCT-11,14-OCT-11,Faqria,,en,70.55.212.216,smurfett@sympatico.ca,13627408,000000120545778,5,5,,4
269870,15-OCT-11,14-OCT-11,Jonas,,fr,70.30.156.109,yvan.sawyer@bell.net,13628870,000000120557808,4,4,,3
269871,15-OCT-11,14-OCT-11,Lahouari,,fr,68.171.235.174,jpv.ctr@sympatico.ca,13622495,000000120553835,1,1,"Plus comptant
Vous m'avez envoyé voir a la fin un informaticien qui après test et mon argent 
Dit que c'est vous les responsable!


",
269872,15-OCT-11,14-OCT-11,Juan,,en,207.164.79.18,lwatson44@sympatico.ca,13623762,000000120561426,5,4,Too long wait time in queue.,4
269873,15-OCT-11,14-OCT-11,Tony,,en,69.157.68.225,s.noseworthy@bell.net,13626842,000000120543746,5,5,I sincerely can not think of one thing that could have been done better or differently.Everything was professional. I was most pleased.,5
269874,15-OCT-11,14-OCT-11,Yousri,,fr,76.69.181.168,denis.girouard@bell.net,13619496,000000120548732,5,5,Très bien,5
269875,15-OCT-11,14-OCT-11,Victoria,,fr,174.92.230.108,jmarotte@sympatico.ca,13622182,000000120549029,5,3,mon système se ferme plusieurs fois dans la semaine et je suis obligé de réamorcer le modem.,5
269876,15-OCT-11,14-OCT-11,Manel,,fr,74.14.187.192,boivin.maurice@sympatico.ca,13618086,000000120547294,2,1,,4
269877,15-OCT-11,04-OCT-11,Arjuman,,en,184.146.170.165,chicago1@sympatico.ca,13500814,000000120338129,4,5,nothing more,5
269878,15-OCT-11,14-OCT-11,V.v.,,en,174.92.111.63,cliffchilcott@sympatico.ca,13618870,000000120545630,5,4,Nothing,4
269879,15-OCT-11,14-OCT-11,Abid,,en,65.94.90.137,rmcoatsworth@sympatico.ca,13626502,000000120561684,3,1,Don't know,3
269880,15-OCT-11,14-OCT-11,Methil,,en,184.144.75.200,justask.alice@bell.net,13622608,000000120561932,5,5,not keep me waiting so long before i got a person,4
269881,14-OCT-11,13-OCT-11,Shyam,,en,76.68.120.80,happycritter@sympatico.ca,13608043,000000120523113,4,5,Well I guess avoiding the issue happening in the first place would have been preferable however I will say it was resolved quickly which is an improvement over even say  a year ago.,4
269882,14-OCT-11,12-OCT-11,Moncef,,fr,70.54.165.13,gilles237@sympatico.ca,13594100,000000120509571,1,1,"J'ai effectué un transfert de responsablilité de compte internet.  Cependant les courriels de Bell étaient dirigés vers l'ancien abonné.

Deuxièmement, il est impossible d'enlever un numéro de téléphone de mon ancien travail depuis que j'ai pris ma retraite.

Troisièmement, toute mise à jour ne s'effectue pas immédiatement.  Ne sommes-nous pas au 21ième siècle.  Un délai de 48 à 72 heures est nécessaire selon votre équipe de soutien.",1
269883,14-OCT-11,12-OCT-11,Vijay,,en,70.49.80.103,gabe1946@bell.net,13593816,000000120490581,4,3,,5
269884,14-OCT-11,13-OCT-11,Houcem,,fr,70.53.170.158,ymackenzie@sympatico.ca,13616274,000000120534301,4,4,"le tech est venu à la maison et il a réparé tout
on est satisfait.
",5
269885,14-OCT-11,11-OCT-11,Preethi,,en,70.54.10.207,currawong13jg@sympatico.ca,13576284,000000120472687,4,5,,4
269886,14-OCT-11,13-OCT-11,Diego,,en,64.231.84.170,bourdage23@sympatico.ca,13604756,000000120520731,5,5,,5
269887,14-OCT-11,13-OCT-11,Josue,,en,67.70.105.160,suelovelock@sympatico.ca,13615106,000000120537123,5,5,"nothing, the guy was fantastic!!!!!!!",5
269888,14-OCT-11,11-OCT-11,Julio,,en,174.95.130.143,dpeoples@sympatico.ca,13577186,000000120471735,1,1,"FINALY AFTER 5 DAYS AND 6 HOURS DAILY  THE PHONE AND 3 TECHNICIANS COMING TO MY HOME , MY INTERNET WAS HOOKED UP .YOU HAVE SOME VERY INEXPERIENCED AND POORLY TRAINED PEOPLE WORKING FOR BELL.I AM LOOKING FORWARD TO LEAVING BELL OVER THIS EXPERIENCE . ",1
269889,14-OCT-11,12-OCT-11,Nicholas,,en,74.15.127.37,mc9134@sympatico.ca,13597990,000000120508319,5,5,,5
269890,14-OCT-11,11-OCT-11,Ericka,,en,67.70.200.113,mona.carter@sympatico.ca,13583706,000000120471706,4,3,not sure yet,4
269891,14-OCT-11,11-OCT-11,George,,en,174.88.175.53,bearle1@bell.net,13574626,000000120480722,3,1,"Your rep was not able to interface the Bell Net e-mail service with our software, Outlook 2010.  Subsequently, he downloaded and interfaced with Live Mail.  We did not like this software as much and have temporarily downloaded Mozilla Thunderbird for the time being.  If you can advise how to interface with Outlook 2010, it would be appreciated, otherwise, our service is not as satisfactory as previous.",2
269892,14-OCT-11,13-OCT-11,Brent,,en,64.229.236.132,meadowsl@sympatico.ca,13611444,000000120524446,4,4,Keep striving for the same amount of customer satisfaction,5
269893,14-OCT-11,13-OCT-11,Anne-Marie,,en,67.70.162.235,axis@sympatico.ca,13604198,000000120520835,5,5,,4
270398,15-OCT-11,14-OCT-11,Porushotham,,en,65.92.109.37,harper_rick@sympatico.ca,13621218,000000120561625,5,5,"Unfortunately even though your service is great you partnership with Bill gates for world domination has left a bad taste in my mouth and I am in the process of transfering both internat and phone to Rogers.  Since microsoft has omplimented the Junk filter and they decide what I should see and what I shoudn't I have missed emails from family about death's in the family which is embarrasing to say the least and all because Bill Gates thinks he knows what's best for me.

Regards  Former Customer Shortly",1
270399,15-OCT-11,14-OCT-11,Khan,,en,76.70.109.223,evelyngodard@bell.net,13620240,000000120547517,5,5,Khan was very patient with me. I am kind of a rookie when it comes to computers and I appreciate his patience and kindness while helping me. I do not think he could have done anything better. I am completely satisfied with the help I got.,5
270400,15-OCT-11,14-OCT-11,Nabil,,fr,174.89.218.146,joseerobert8@sympatico.ca,13622424,000000120556596,1,1,"Votre conseiller me dit qu'un technicien va passer entre 8 hres et midi, je reste à la maison et en appelant vers 11 hres 30, me fait dire que mon RV est en après midi.  Je ne peux avoir accepté en après midi car j'avais des billets pour un évènement depuis des semaines mais on me dit que c'est ce qui est inscrit à mon dossier????!!!!???",
270401,15-OCT-11,14-OCT-11,Paul,,en,70.30.139.121,davidgeldart@sympatico.ca,13619358,000000120541545,4,5,dont ask for my phone number verbally after I've already keyed it in on the phone. Also allow me to ask questions of the support person without forcing me through a set process (just needed to know which command to run to reset things (netsh winsock reset),4
270402,15-OCT-11,14-OCT-11,Juan,,en,70.53.46.237,lschaverien@sympatico.ca,13623686,000000120560598,5,5,Juan was great nothing more !!!,5
270403,15-OCT-11,14-OCT-11,Mauricio,,en,65.95.143.33,joanpelham@bell.net,13622242,000000120555486,4,4,"After several hours on the phone to three different technicians,I eventually spoke to Mauricio whe was not only extremely helpful but had the experience to solve my problem. The technicians prior to this were very nice but did not resolve the problem. They were respectful halpful and pleasant but mauricio and the tech he had with him wwere the ones that solved the problem. I could also understand his English
",4
270404,15-OCT-11,12-OCT-11,Linda,,en,174.95.115.213,mcclendon@sympatico.ca,13598002,000000120511152,5,5,N/A,3
270405,15-OCT-11,14-OCT-11,Wissem,,fr,69.156.3.237,pierre_larose003@sympatico.ca,13625858,000000120562251,5,5,,5
270406,15-OCT-11,14-OCT-11,Katrina,,en,174.91.79.185,vodas@sympatico.ca,13628538,000000120549506,4,4,The service I received this time was much better then previuos one I had. It was proffesionally done. I think you are on the proper path of adding your clients. I pressumed that the representative who helped me  was named Kattie.,4
270407,15-OCT-11,14-OCT-11,Michael,,en,209.240.123.23,ldoan@sympatico.ca,13623292,000000120550652,5,5,none,5
270408,15-OCT-11,14-OCT-11,Lise,,en,70.31.26.58,mbear@sympatico.ca,13624380,000000120554681,5,5,Not have to first get connected off shore before I can actually speak with someone in Canada.  I will not speak to a rep off shore.,4
270409,15-OCT-11,14-OCT-11,Patricia,,en,184.147.10.151,gverner@sympatico.ca,13621110,000000120559127,4,2,,4
270410,15-OCT-11,17-SEP-11,Josue,,en,216.208.50.154,jfwhidden@sympatico.ca,13292116,000000119954595,3,3,"i pleased to get johue mainly because he could speak english well and understand me, he was good enough to set up windows live so that i could see my e mail. ",2
270411,15-OCT-11,14-OCT-11,Ralph,,fr,70.30.151.100,sylvain.harvey2@sympatico.ca,13627768,000000120540190,3,3,,4
270412,15-OCT-11,14-OCT-11,Nagender,,en,70.48.53.13,mhcoleman@sympatico.ca,13624546,000000120557623,5,5,,5
270413,15-OCT-11,10-OCT-11,Estephania,,en,50.100.149.160,nannaonland@sympatico.ca,13570526,000000120453579,1,1,"Through no fault of Estaphania, I felt I was given the ""shove-off"". It was made very clear that the nature of my call was not to be handled by your staff. I was told to contact someone else, which I did, but for me to receive the help I requested, I would have had to pay for it. Since I refused to do so, I went to a third party to get the assistance I was seeking at no charge. To my disappointment, I received an offer from Bell instead to sign up for their PC Care program at a cost of $6.00 per month. Being a long-term pensioner of Bell and taking into consideration I have a bundling progrom with them, I was not happy with the outcome. It is not a wonder why Bell is losing customers to their competition and over time, I have lost what pride I used to have in Bell. I intensely dislike dealing with Bell's Call Centers because of the attitude they have developed with customers like me. For those times when I recommend Bell, it is with much hesitation that I do so, but certainly not with the pride I used to have.  The PC Care program sounds like a useful resource; however, I am not willing to pay for it at this time.  Thanks.",4
270414,15-OCT-11,14-OCT-11,Hakim,,fr,174.91.249.85,bkulesza@bell.net,13618004,000000120562235,2,2,,3
270415,15-OCT-11,14-OCT-11,Roberto,,en,70.52.74.163,roy.kingston@sympatico.ca,13626750,000000120550670,5,5,,5
270416,15-OCT-11,13-OCT-11,Tyler,,en,65.92.64.174,roger.oakes@sympatico.ca,13613802,000000120536460,4,4,,4
270417,15-OCT-11,13-OCT-11,Lisa,,en,74.15.251.184,dej@bell.net,13606150,000000120523475,5,5,,5
270418,15-OCT-11,14-OCT-11,Sondes,,en,64.229.84.198,alcidejinny@bell.net,13617008,000000120545627,5,4,,5
270419,15-OCT-11,13-OCT-11,Mohamed,,fr,174.95.238.7,pkboucher@sympatico.ca,13613082,000000120537095,5,4,Un technicien doit entrer en communication avec nous pour effectuer d'autres tests de la ligne de transmission.,5
270420,15-OCT-11,09-OCT-11,Nandhini,,en,174.88.169.243,mandlshephaven@bell.net,13562722,000000120441972,4,4,,4
270421,15-OCT-11,14-OCT-11,Cath,,en,64.231.221.5,perunika@sympatico.ca,13625744,000000120542043,1,1,Choose better personel!,1
270422,15-OCT-11,14-OCT-11,Grant,,en,174.91.76.207,ingrid.welham@sympatico.ca,13621542,000000120544792,5,5,Nothing. All my concerns and questions were addressed. Grant was great answering not only the questions asked but asking questions i hadn't asked and offering solutions to future inquiries i would have had. A real pleasure to speak with.,5
270423,16-OCT-11,14-OCT-11,Henry,,en,69.157.166.84,emyden@sympatico.ca,13620132,000000120560124,4,5,,4
270424,16-OCT-11,15-OCT-11,Sarra,,fr,174.92.194.183,louis.bernet@sympatico.ca,13634892,000000120569916,5,5,rien de plus,4
270425,16-OCT-11,15-OCT-11,Brad,,en,184.144.149.47,vivalavi@sympatico.ca,13639078,000000120565798,5,3,"Spoke with Cindy EX90800; finally got through to someone who took time to listen in attempt to resolve my problem. ",3
270426,16-OCT-11,15-OCT-11,Aymen,,fr,69.159.138.98,georges.beaudoin@sympatico.ca,13632528,000000120565571,2,1,configuration du modem pour étendre le réseau avec un autre borne wifi. pas de support même s'il s'agit de parametrer le modem Bell.,3
268891,17-OCT-11,13-OCT-11,Edwin,,en,69.158.4.232,lafawcett@bell.net,13610132,000000120526684,3,4,"Have my problems answerered in a slower, better articulated voice.  My hearing is not good--he spoke too rapidly and I had to ask him to repeat himself too many times.  Otherwize good. ",3
268892,17-OCT-11,15-OCT-11,Victor Gabriel,,en,76.71.77.140,mervmac1@sympatico.ca,13635560,000000120571279,5,5,Make communications within the various bell departments more complimentary to the customer.,5
268893,17-OCT-11,14-OCT-11,Deepika,,en,65.93.215.22,dsspellizzari@sympatico.ca,13619860,000000120539258,4,5,"Given me a discount as I was without service...Not to mention why is it that you offer people who are not even Customers such great deals while those who are and are loyal get nothing? 

It is not difficult to just leave and go from provider to provider to get their great yearly deals for half off you know!",3
268894,17-OCT-11,11-OCT-11,Mohamoud,,fr,65.93.153.177,guylaineseguin@sympatico.ca,13578798,000000120476432,5,5,,4
268895,17-OCT-11,15-OCT-11,Mohamed,,fr,142.100.131.7,dcantin_9@sympatico.ca,13631402,000000120572897,3,1,Les tests que le technicien de Bell m'a demandé de faire ont déterminés que mon modem est brisé. Je n'ai plus accès à Internet de chez moi depuis samedi le 15 octobre et ce jusqu'à ce que je reçoive un nouveau modem. J'espère bien recevoir un crédit pour les jours sans le service Internet. ,3
268896,17-OCT-11,16-OCT-11,Danny,,en,65.92.70.95,naiscootwaters@bell.net,13645088,000000120588940,5,5,"I would like to know why a rep, tells you about better deals with internet and not you people. I have wondered why i am paying more than when I first signed up with bell",3
268897,17-OCT-11,14-OCT-11,Etuwa,,fr,76.67.206.69,matdionne@sympatico.ca,13624296,000000120540276,4,,,4
268898,17-OCT-11,14-OCT-11,Hema,,en,70.27.139.249,haertel@sympatico.ca,13621148,000000120553656,4,4,,5
268899,17-OCT-11,16-OCT-11,Rajni,,en,70.29.66.208,martingold@sympatico.ca,13644530,000000120580455,5,4,"This doesn't apply, as it turned out, it wasn't a Bell issue, but a computer problem that I had.",5
268900,17-OCT-11,13-OCT-11,Jose,,en,184.146.146.107,jeff.payne@sympatico.ca,13608990,000000120516034,5,5,,5
268901,17-OCT-11,16-OCT-11,Gautham,,en,174.95.147.249,raizenne@sympatico.ca,13645750,000000120580681,5,4,The problem with our internet service was a hardware problem somewhere in the neighbourhood.  It lasted 18 hours.  I would like to know how Bell is going to compensate me for no service.  I quite frankly think this survey will disappear down some bottomless pit at Bell and I will not even receive a response to my question...........,3
268902,17-OCT-11,16-OCT-11,Luis,,en,69.159.3.26,boblc2@sympatico.ca,13640418,000000120588808,5,5,I cannot think of anything at this time. ,5
268903,17-OCT-11,16-OCT-11,Khalil,,fr,76.69.175.60,rogerbeaupre@bell.net,13646074,000000120580598,5,5,Rien de plus.,5
268904,17-OCT-11,16-OCT-11,Asma,,en,70.48.70.125,espringett@sympatico.ca,13641828,000000120583888,4,3,Nothing in particular. I am waiting to receive the replacement router and hopefully this will complete the resolution. ,3
268905,17-OCT-11,16-OCT-11,Nebgha,,fr,69.156.161.35,helene.yvan@sympatico.ca,13642534,000000120588949,5,5,Tout c'est bien déroulé. Je suis entièrement satisfaite des services et de la courtoisie de cette conseillère.,5
268906,17-OCT-11,11-OCT-11,Casey,,en,184.145.110.22,swalsky@sympatico.ca,13587670,000000120459778,4,3,I had requested a callback when the internet service was restored. This was not provided.,3
268907,17-OCT-11,11-OCT-11,Mahesh,,en,69.157.154.169,elmercon1@sympatico.ca,13577556,000000120467323,3,5,Iwas told by Mahesh tht I would receive a new modem power adapter October 12th or 13th but it was only delivered by Purolator October 15th.  ,3
268908,17-OCT-11,11-OCT-11,Anne,,en,69.157.154.169,elmercon1@sympatico.ca,13577558,000000120474248,5,4,,4
268909,17-OCT-11,27-SEP-11,Karen,,en,70.54.141.232,hka@sympatico.ca,13416416,000000120170529,4,5,I have parkinson's that makes me slow speaking and the first representative hung up on me and the second phone call was taken by another person. ,5
268910,17-OCT-11,16-OCT-11,Sylvie,,fr,184.144.189.79,jocelyn_proulx_764@sympatico.ca,13643226,000000120580900,5,5,,4
268911,17-OCT-11,16-OCT-11,Isaac,,en,74.12.188.223,rfunston@sympatico.ca,13645894,000000120590815,4,4,,3
268912,17-OCT-11,10-OCT-11,Nagender,,en,70.31.43.42,mlrevill@sympatico.ca,13570304,000000120456344,5,5,,5
268913,17-OCT-11,16-OCT-11,Jean-Philippe,,en,184.147.200.216,peast@sympatico.ca,13645452,000000120587173,5,4,,5
268914,17-OCT-11,16-OCT-11,Sylvie,,en,184.147.200.216,peast@sympatico.ca,13645454,000000120585777,5,4,,5
268915,15-OCT-11,14-OCT-11,Troy,,en,184.147.214.15,vcurcio@sympatico.ca,13628418,000000120556613,5,5,reduce the number of calls I had to make to get my issue resolved.,5
268916,17-OCT-11,16-OCT-11,Sukumar,,en,50.100.149.76,hirst9@sympatico.ca,13642578,000000120588998,4,4,nothing at this time,4
268917,17-OCT-11,10-OCT-11,Oscar,,en,70.49.191.78,dgoslin1@bell.net,13566990,000000120449018,4,4,,3
268918,17-OCT-11,17-OCT-11,Reuben,,en,67.70.47.32,l.peach@sympatico.ca,13643760,000000120592976,4,4,,5
268919,17-OCT-11,16-OCT-11,Mohammed,,en,184.145.112.53,ldancose@sympatico.ca,13643870,000000120583609,4,5,I had a bit of a hard time understanding your representative.,5
268920,17-OCT-11,15-OCT-11,Larissa,,en,65.95.103.58,hdignard@bell.net,13632934,000000120567723,4,3,,3
268921,17-OCT-11,16-OCT-11,Jean-Philippe,,fr,67.71.181.151,l.mel@bell.net,13643756,000000120585142,5,4,,5
268922,17-OCT-11,16-OCT-11,Paul,,en,74.14.159.110,miyax@sympatico.ca,13644910,000000120591281,5,5,Your automated service said i could retrieve my password but it was an old password so i had to talk to a live person which was fine but why waste my time with a bad password? ,4
268923,17-OCT-11,16-OCT-11,Hency,,en,174.95.140.238,hughk.hiscox@sympatico.ca,13642630,000000120580686,5,5,,5
268924,17-OCT-11,16-OCT-11,Eddy,,en,69.157.62.238,wgroves@sympatico.ca,13647430,000000120589669,5,5,Reduce the messages and navigation to get to a live operator.,4
268925,17-OCT-11,16-OCT-11,Sana,,fr,76.68.168.216,marcforget@sympatico.ca,13644366,000000120582002,1,1,"Je n'en ai aucune idée, c'est vous l'expert, pas moi !!!",2
268926,17-OCT-11,16-OCT-11,Mahmoud,,en,69.20.226.43,jokalaf@sympatico.ca,13643302,000000120590142,5,5,"The chat system should throw a sound whenever the representative sends a message, in case we weren't paying attention to the window while waiting for a reply.",5
268927,17-OCT-11,16-OCT-11,Christine,,fr,174.92.200.161,wacdesmarais@sympatico.ca,13647362,000000120586214,5,4,tout est ok,4
268928,17-OCT-11,16-OCT-11,Jack,,en,142.46.224.10,alisha104@bell.net,13639820,000000120589294,2,4,"Your technician should not be touching customer's computers, especially when they have no idea what they are doing.  What a shame it took almost 5 months to fix a problem I called in so many times for.  I will be cancelling my service with Bell.",1
268929,17-OCT-11,15-OCT-11,Armando,,en,74.14.100.34,carol.plante@sympatico.ca,13630686,000000120569405,5,5,,5
268930,17-OCT-11,16-OCT-11,Denis,,en,65.93.45.178,dtmsorbara@sympatico.ca,13641622,000000120581001,4,5,Talk slower allow customer to grasp all key points,4
269411,17-OCT-11,14-OCT-11,Arturo,,en,69.156.88.93,t.lane@sympatico.ca,13627806,000000120560004,2,2,"This call was placed on October 14.  My original call was placed on September 10.  That is over 1 month to get my original request taken care of.  I did not complete the survey for the original request or for the subsequent calls as I wanted to make sure that the request was completed correctly.  As you can probably guess - it was not. When I called on September 10, I was looking for assistance connecting a wireless router that I had purchased.  I was advised that Bell did not support that type of equipment but that I could exchange my existing modem for a Bell wireless modem.  That was fine - now I am stuck with a router that I cannot return.  I was told that the new Bell router would be sent out to me.  I was also advised that after taking a look at the usage of our internet, changes could be made that would decrease my monthly bill.  That was great.  Until the following saturday when I could not use the internet.  It turns out that when the change was put through a week later - that puzzles me why it took a week to get that dealt with, the work was not completed in the central office and that put my internet service out for 3 days.  I did not appreciate that at all.  I inquired about the modem when I reported the trouble - turns out it had only been sent out on September 16 and would get to me within 5 to 10 business days.  That would make it 3 weeks from my original request.  Now I am not impressed at all.  By October 14, I still had not received the modem as I was told I would be.  I called into Bell tech support and was transferred to the test centre where a woman told me that she would send out another one.  I told her that there was no way I was going to wait another week or more.  She got permission to have it loaded to a technician who would deliver it on October 15 between 12 and 6.  At 6:10 the technician called that he was on his way.  When he came to the door, with his tools in hand, I thanked him and took the router.  I had not arranged to have him install it, just deliver it. I was able to install it myself without any difficulty.  I am extremely disgusted with the service I have received.  The biggest problem is, I am a retired Bell employee and my husband is still currently employeed with Bell.  We know how the system works and this has been a horrible waste of not only my time and energy, but of the company's resources.  As a shareholder, it really is distressing.  I had a new computer that I have not been able to use for that month of mixup.  I am looking to have a credit to my account for not only the time I was without internet service but for the inconvenience of not being able to use the new computer.  I am not happy.  I do apologize for being nasty to the representative I last talked with but the frustration level had maxed out for me.  ",1
269412,17-OCT-11,10-SEP-11,Cathrine,,en,64.231.42.40,lgiarolo@bell.net,13205908,000000119790634,5,5,,5
269413,17-OCT-11,15-OCT-11,Prue,,en,184.144.66.52,merly@bell.net,13635554,000000120564085,5,5,,5
269414,17-OCT-11,15-OCT-11,Moez,,fr,76.64.241.114,pierre.dodier@sympatico.ca,13636746,000000120580127,4,2,trover mes drivers pour mon portable,4
269415,17-OCT-11,16-OCT-11,Hayett,,fr,184.144.239.60,j.dumoulin@sympatico.ca,13642768,000000120588474,3,4,non,4
269416,17-OCT-11,14-OCT-11,Nizar,,fr,206.167.245.2,celapointe@bell.net,13618566,000000120544977,5,4,"je ne sais pas. L'ordi a été piraté.
et il me semble que votre conseiller a
fait l'ultime pour régler le problème.
Je le saurai dans quelques jours - ",5
269417,17-OCT-11,16-OCT-11,Zaccheus,,en,67.71.37.107,frees@sympatico.ca,13642034,000000120582445,5,5,,5
269418,17-OCT-11,16-OCT-11,Kevin,,en,70.27.70.102,tiernay@sympatico.ca,13647036,000000120590075,5,5,Nothing in this case.,5
269419,17-OCT-11,14-OCT-11,Wissem,,fr,67.68.105.167,cammz.bou@sympatico.ca,13618358,000000120560262,1,1,"Je désirais avoir mon adresse IP pour avoir accès aux mises a jour de mon lecteur Blu-Ray, pour me faire répondre que ce n'était pas un centre pour l'installation de ce type de composante.",1
269420,17-OCT-11,16-OCT-11,Thitola,,fr,173.176.167.116,ddeslauriers@sympatico.ca,13641272,000000120590004,5,4,Mon problème est que ma maison est loin de la base c'est pourquoi mon signal n'est pas à pleine puissance je recevais entre 135 et 160 avant la visite du technicien après les travaux du techcnicien je recevais 259 (Plus rapide) sur une possibilité de 512 un jour peut être. ,4
269421,17-OCT-11,16-OCT-11,Zulfiquar,,en,65.92.56.132,ron.wall@sympatico.ca,13646098,000000120585151,1,1,"tech issue was not resolved. Was told some other dept would contact me within 24 hrs.. Now, well past that deadline and still have not been contacted. 
Bell is a terrible service co...",1
269422,17-OCT-11,11-OCT-11,Edgar,,en,184.146.66.137,johnpereira@bell.net,13580454,000000120484043,5,5,,5
269423,17-OCT-11,11-OCT-11,Ann,,en,70.50.131.225,teddie@bell.net,13587864,000000120470578,5,5,"Keep your word, do not promise one thing and do something else, lts misleading.  ",5
269424,17-OCT-11,15-OCT-11,John,,en,184.146.167.66,lovelu@sympatico.ca,13634910,000000120571412,5,4,less voice mail options,4
269425,17-OCT-11,15-OCT-11,Hema,,en,76.66.126.177,tennisjo@sympatico.ca,13638634,000000120578740,4,5,,3
269426,17-OCT-11,15-OCT-11,Hema,,en,76.66.126.177,tennisjo@sympatico.ca,13638636,000000120578958,4,4,,3
269427,17-OCT-11,16-OCT-11,Melanie,,en,64.231.89.20,serny@sympatico.ca,13646464,000000120584605,5,5,Nothing,5
269428,17-OCT-11,15-OCT-11,Mohammed,,en,76.69.43.90,maureen-ron@bell.net,13635414,000000120578335,1,1,Activate my internet service on the promised date of October 15th. I had called several times in the previous 7 days before my suspended internet account was reactivated and service restored. ,2
269429,17-OCT-11,13-OCT-11,Henry,,en,70.49.24.74,nicolepapke@sympatico.ca,13612384,000000120534659,5,5,"nothing, Henry was extrememly patient and helpful and kind",5
269430,17-OCT-11,16-OCT-11,Padala,,en,184.147.52.45,n-ro@sympatico.ca,13645066,000000120588901,5,5,,5
269431,17-OCT-11,16-OCT-11,Julie Anne,,en,70.49.18.144,kafisher@sympatico.ca,13643465,000000120591463,5,5,Nothing....she was extremely courteous and very helpful.  One reason I have stayed with bell is because of the great technical help I get every time I call. I am always impressed by the efficient and friendly staff.,5
269432,17-OCT-11,15-OCT-11,Wissem,,fr,65.94.8.160,g.g.berard@sympatico.ca,13632376,000000120579808,5,4,rien,5
269433,17-OCT-11,04-OCT-11,Ridha,,fr,65.92.135.162,rsansoucy33@sympatico.ca,13510022,000000120329374,5,5,,2
269434,15-OCT-11,14-OCT-11,Elijah,,en,70.31.16.66,mharendorf@sympatico.ca,13624542,000000120546847,4,4,,4
269435,16-OCT-11,13-OCT-11,Walid,,fr,65.92.181.82,mkduffy@sympatico.ca,13598460,000000120513242,1,1,"Répondre,au lieu de raccrocher.",1
269436,16-OCT-11,15-OCT-11,Wassim,,fr,70.53.132.14,marc_therrien55@bell.net,13635162,000000120562862,4,4,,4
269437,16-OCT-11,11-OCT-11,Yousri,,fr,70.48.60.229,france.perreault@sympatico.ca,13578022,000000120459884,5,5,Pouvoir aussi répondre à mes questions sur la téléphonie pas seulement sur la partie internet,3
269894,14-OCT-11,13-OCT-11,Nandhini,,en,76.69.84.207,janice.ingram@sympatico.ca,13608804,000000120524289,3,3,"Transfer me to this individual immediately, it took 1 hour and 2 minutes of torture with Tanya, before I was connected to her. ",2
269895,14-OCT-11,07-OCT-11,Med walid,,fr,69.156.201.110,nicole.goulet044@sympatico.ca,13547812,000000120410664,5,5,,4
269896,14-OCT-11,13-OCT-11,Mourad,,fr,74.15.136.252,dmbaillargeon@sympatico.ca,13606408,000000120527718,3,4,,4
269897,14-OCT-11,13-OCT-11,Ahmed,,en,174.95.145.198,sandbriddell@sympatico.ca,13614278,000000120516971,5,5,,5
269898,14-OCT-11,13-OCT-11,Robert,,en,70.26.111.12,rglegge@sympatico.ca,13613588,000000120515416,5,5,,5
269899,14-OCT-11,12-OCT-11,Mohamed,,fr,67.68.121.52,rosluc@sympatico.ca,13600564,000000120490726,4,2,,4
269900,14-OCT-11,13-OCT-11,Mohammed,,en,174.92.58.215,mario.rocca@sympatico.ca,13611152,000000120534856,4,5,take quicker definitive action to identify the problem and ensure that I was not inconvenienced any longer than I had to be.,3
269901,14-OCT-11,13-OCT-11,Kumar,,en,76.67.93.152,tootillc@sympatico.ca,13615628,000000120521188,3,3,,3
269902,14-OCT-11,13-OCT-11,Naveenkumar,,en,174.92.84.98,gil.hiemstra@sympatico.ca,13607668,000000120525034,5,5,Not a thing,5
269903,14-OCT-11,13-OCT-11,Omar,,fr,174.92.179.8,jajaboy@sympatico.ca,13608730,000000120528632,4,5,rien de plus,5
269904,14-OCT-11,07-OCT-11,Mohamed,,fr,69.159.159.125,jacquesalainpelletier@sympatico.ca,13544272,000000120419286,5,5,"non,non c était correct,il m a fait parvenir un modem neuf,l autre qui vous appartenais était défectueux, ",5
269905,14-OCT-11,13-OCT-11,Diego,,en,162.53.2.115,jhoward@bell.net,13609112,000000120529902,5,1,"The tech support was good. We are just feedup with the Bell Internet. We have been down more than we have been up. We are not happy with the Internet. We have had at least 10 tech out to fix it. I can not do my work from home most of the time.I had to do my boat exam however it crashed twice during my exam We do not want to pay for something that works half the time. My wife only paid half the bell internet charge because that is what we feel it is worth,
The people on the phone are great the tech that have come out have done a great job however, the system just cannot stay up. Even the techs were amazed how often it has gone down,
We will feel we should not pay for the service for last month. It is up today after a tech looked at it again. 
Call 519742-2298 Rick and Jacquiline",2
269906,14-OCT-11,26-SEP-11,Jorge Alberto,,en,70.31.29.13,marresee@sympatico.ca,13404694,000000120156826,3,3,"Besides fixing the internet problem, I found that he really wasn't able to anser other questions I had about my email responses that I haven't been receiving properly although he did fix the interenet situation.",4
269907,14-OCT-11,11-OCT-11,Abid,,en,76.69.55.25,dcomfort@bell.net,13576646,000000120486157,5,5,,5
269908,14-OCT-11,11-OCT-11,Gilbert,,en,184.144.21.42,troyandkerri@sympatico.ca,13588250,000000120472269,5,5,nothing,4
269909,14-OCT-11,13-OCT-11,Vijay,,en,174.94.16.94,shelby848@bell.net,13614602,000000120532052,5,5,,5
269910,14-OCT-11,12-OCT-11,Priya,,en,76.67.16.11,darrengmurray@bell.net,13592282,000000120505087,4,5,The man that i spoke to kinda talked over me a few times. which isnt a big deal to me but some people it would offend i am sure. he was very helpful though he know what he was talking about. ,5
269911,15-OCT-11,13-OCT-11,Ronald,,en,69.159.108.226,trzwirz@bell.net,13615692,000000120534748,4,5,,4
269912,15-OCT-11,14-OCT-11,Omar,,en,76.64.9.7,d__sirard8@sympatico.ca,13619168,000000120539866,5,5,,5
269913,15-OCT-11,14-OCT-11,Omar,,fr,76.67.59.79,antoine.abugaber@sympatico.ca,13617356,000000120544850,3,1,"cela fait maintenant 2 appels et perte de 1.5 Heures a essayer de regler mon probleme d'access a my Bell pour imprimer ma facture, et apres tout cela, un ticket est ouvert et aucune resolution, cela n'est pas tres satisfaisant venant d'une companie comme bell",1
269914,15-OCT-11,14-OCT-11,Alexander,,en,70.49.15.66,bsc.hadaway@sympatico.ca,13618230,000000120540850,5,5,Cutomer Service Rep a bit difficult to understand due to thick accent.,3
269915,15-OCT-11,13-OCT-11,Mathieu,,fr,70.52.98.6,acastonguay@sympatico.ca,13603486,000000120524687,1,1,"manque de compréhension, supposé venir installer fibre optique , attendu toute la journée représentant m ,as dit que ma commande était annulé, c' était belle qui avait pris r.v ",1
269916,16-OCT-11,15-OCT-11,Liz,,en,74.15.46.211,john.deheer@sympatico.ca,13633852,000000120576583,3,1,I was making a straight forward request to have a line disconnected and my internet service moved to my main number. I spent an hour and talked to 3 different people to get the answer that yes I can do what I want under penality of breaking a 2 yr contract that expires in Jan 2012. Point is the constant pressure to upsell me and the reluctance to give a straight answer was very annoying. When I used to call the business office one person would deal with the request and would be up front with all aspects of my account,3
269917,16-OCT-11,15-OCT-11,Gilbert,,en,184.151.127.150,kirklands@sympatico.ca,13634358,000000120563779,5,5,"I was extremely unhappy to see a wrong late fee charge on my bill. Had I not noticed it, I would've paid an extra $1.77 on top of the already high fees Bell charges it's customers. ",3
269918,16-OCT-11,15-OCT-11,Mouna,,en,174.92.15.20,keeco@sympatico.ca,13634258,000000120576343,4,1,"I cannot access the internet from my wifi computer.   I feel there is a problem with the incoming feed to my house, but I don't think that was checked.",3
269919,16-OCT-11,15-OCT-11,Franssesca,,en,70.49.19.138,steven.hill@sympatico.ca,13638372,000000120574258,3,2,speed up my internet connection permanently,3
269920,16-OCT-11,15-OCT-11,Maher,,fr,67.70.51.62,ghyslain_5@sympatico.ca,13632582,000000120577904,3,4,,5
269921,16-OCT-11,15-OCT-11,Sylvie,,en,76.67.74.224,hltaylor@sympatico.ca,13633024,000000120572951,5,4,,4
269922,16-OCT-11,15-OCT-11,Roshan,,en,70.53.119.248,laurence.calvert@sympatico.ca,13634566,000000120575928,4,3,Resolve the continuing issues with my Internet service. (Intermittent connection and DSL light on modem flashing intermittently to re-connect).,3
269923,16-OCT-11,15-OCT-11,Sowjanya,,en,184.146.67.254,jbrimblecombe@sympatico.ca,13633492,000000120574392,5,5,Nothing,5
269924,16-OCT-11,14-OCT-11,Nesrine,,fr,76.71.201.33,fernand.chartrand@bell.net,13620344,000000120541839,5,5,,5
269925,16-OCT-11,21-SEP-11,Benjamin,,en,69.158.122.107,dborshch@bell.net,13340802,000000120050444,5,5,,5
269926,16-OCT-11,15-OCT-11,David,,en,69.157.37.51,dkelch@bell.net,13631642,000000120574403,5,5,,5
269927,16-OCT-11,15-OCT-11,Hassan,,fr,70.53.132.251,realsi@sympatico.ca,13637144,000000120569332,5,5,"En repondant plus tôt, j'imagine?...",5
270427,16-OCT-11,15-OCT-11,Seshidhar,,en,184.144.131.243,psherwood@bell.net,13636904,000000120577218,5,5,,5
270428,16-OCT-11,15-OCT-11,Jessa,,en,76.69.107.109,glbertrand@sympatico.ca,13632670,000000120566492,5,5,"For the first time NOTHING she did out of line it was EXCELLENT I'D give her a bonus ;) she showed profession and tact in such a way I've never seen ever her name is Jessa I'd personally like to say THANK YOU again ;) and scrap to heart.",5
270429,16-OCT-11,15-OCT-11,Insaf,,fr,70.55.185.205,emmanuel-dupont@sympatico.ca,13632040,000000120575106,5,5,,5
270430,16-OCT-11,15-OCT-11,William,,en,74.14.119.187,h.freitas@sympatico.ca,13632854,000000120575490,5,5,,5
270431,16-OCT-11,15-OCT-11,Med Wacef,,fr,174.93.232.34,louvon@bell.net,13634908,000000120568130,4,4,,5
270432,16-OCT-11,14-OCT-11,Eric,,en,69.156.82.7,rmonette2@sympatico.ca,13626508,000000120541342,3,4,"As many people I know,  the INDIAN people who serve us are very patient and nice but it is SOMEWHAT VERY difficult to understand their accent.
One can feel at times,  that it is frustrating for both myself and the recipient ( or call centre) person.
I think call centres should have people with no accents since it is already a difficult situation to handle over the phone.  So the language accents adds stress and frustration on both parties of the call.",2
270433,16-OCT-11,15-OCT-11,Jose,,en,70.49.10.238,robert.porter@sympatico.ca,13637354,000000120566924,5,5,There was over a ten minute wait to get to Jose,5
270434,16-OCT-11,15-OCT-11,Rym,,fr,65.92.158.102,sylvainalix@sympatico.ca,13638504,000000120565996,5,5,rien,5
270435,16-OCT-11,15-OCT-11,Anne,,en,76.67.113.90,watts@sympatico.ca,13639140,000000120566858,4,4,"It seems to me, I'm not a computer wiz. that it took along time to fix a minor problem. Anne was very helpful",5
270436,16-OCT-11,15-OCT-11,David,,en,70.27.114.178,reilloc@sympatico.ca,13637150,000000120567561,5,5,,4
270437,16-OCT-11,15-OCT-11,Jordan,,en,184.146.143.101,leogelok@bell.net,13634660,000000120577012,5,5,,5
270438,16-OCT-11,15-OCT-11,Hourry,,fr,76.71.183.118,jpaul12@sympatico.ca,13634006,000000120567811,5,5,,5
270439,16-OCT-11,15-OCT-11,Visakan,,en,184.144.169.10,gowji@sympatico.ca,13632730,000000120578158,3,1,"found the answer to my problem, not a serious one, but an annoying one, promptly",4
270440,16-OCT-11,12-OCT-11,David,,en,64.228.158.95,gemuller@sympatico.ca,13593950,000000120497914,3,1,Provide internet speed that I subscribe to and pay for,2
270441,16-OCT-11,15-OCT-11,Paul,,fr,67.68.165.115,asboisl@sympatico.ca,13629936,000000120575279,5,4,"Il serait beaucoup plus simple et surtout plus rapide d'avoir des modem de rechange dans les boutiques Bell.  En cas de panne causee par un modem defectueux, on pourrait aller le remplacer tout de suite au lieu d'attendre apres un service de courrier (Purolator??)...et quelqu'un doit etre a la maison lors de la livraison.",3
270442,16-OCT-11,15-OCT-11,Krishidhar,,en,76.69.133.175,jkloosterhuis@sympatico.ca,13633730,000000120564477,5,5,,5
270443,16-OCT-11,13-OCT-11,Neila,,fr,70.30.199.154,rfavreau@sympatico.ca,13613578,000000120520520,1,1,Une expertise réelle sur comment télécharger la facture détaillée,
270444,14-OCT-11,12-OCT-11,Mehdi,,fr,70.52.49.3,miche12@bell.net,13598276,000000120502009,5,5,Tout à bien étais et je vous remercie Mehdi.,5
270445,14-OCT-11,13-OCT-11,Benjamin,,en,67.71.144.71,rczuba@sympatico.ca,13613450,000000120537953,4,4,,5
270446,14-OCT-11,13-OCT-11,Souhail,,fr,76.68.170.240,audreych@bell.net,13604170,000000120532189,5,5,M'éviter d'avoir un e-mail de plus(bell.net) et m'envoyer les messages de bell sur mon e-mail personnel que j'utilise depuis des années.,3
270447,14-OCT-11,13-OCT-11,Victor Gabriel,,en,70.52.166.232,patmccready@bell.net,13612764,000000120517991,5,4,I believe that everyone i talk to there has been great :),5
270448,14-OCT-11,13-OCT-11,Geetha,,en,70.24.18.87,carolandjerry@sympatico.ca,13605084,000000120535626,5,4,nothing,5
270449,14-OCT-11,07-OCT-11,Nawel,,fr,70.30.149.59,clobel@bell.net,13541376,000000120398991,5,4,,4
270450,14-OCT-11,13-OCT-11,Aidin,,en,70.30.54.194,jhuspeka@sympatico.ca,13609118,000000120530953,5,5,"Nothing,this is the second time that I was completely satisfied this Year.",5
270451,14-OCT-11,13-OCT-11,Pascal,,fr,174.93.227.86,cbg801@bell.net,13605198,000000120516468,4,4,"La proposition est acceptable pour le moment mais cela ne rend pas Bell compétitif. Le fait de me donner un mois gratuit satisfait, pour le moment, à ma demande mais cela est temporaire, ",4
270452,14-OCT-11,13-OCT-11,Revathi,,en,174.93.86.246,jjavier@sympatico.ca,13609168,000000120533660,2,2,"There seems to be much segmentation between your departments, plus knowledge of your products does not seem to par - even though Fibe TV is a totally different product, it uses Bell Internet to deliver its service.  There should be some knowledge transfer.",3
270453,14-OCT-11,13-OCT-11,Mohammed shafeeq,,en,70.30.27.13,cepistola@sympatico.ca,13605236,000000120518249,4,4,since oct06 /11 i do not have email any more until now oct.14/11 .PLEASE CHECK THIS THING. THANKS.,3
270454,16-OCT-11,07-OCT-11,Sana,,en,70.51.89.94,hrwoudsma@bell.net,13543962,000000120419947,3,3," To fix the problem faster,it took to lang.",5
270455,16-OCT-11,15-OCT-11,Abir,,en,70.30.250.124,kenmonteith@sympatico.ca,13634284,000000120563964,1,1,"Two things:
1-Speak to me in the language of my choice
2-Care enough to suggest solutions to my problem if this is ""not something we do"".",1
270456,16-OCT-11,15-OCT-11,Elvis Francisco,,en,67.68.197.235,somawantha@sympatico.ca,13638230,000000120576665,4,4,It was as expected..,4
270457,16-OCT-11,12-OCT-11,Nourmene,,fr,69.156.161.35,helene.yvan@sympatico.ca,13594560,000000120504959,4,4,Le technicien n'a pu compléter le travail puisqu'elle a du référer le problème à une équipe d'expertise. ,5
270458,16-OCT-11,13-OCT-11,Ericka,,en,76.71.197.220,tklancar@sympatico.ca,13615554,000000120535588,5,4,It was excellent and fast!,5
270459,16-OCT-11,15-OCT-11,Sebastian,,fr,64.229.87.182,cmonette@sympatico.ca,13631040,000000120575829,5,5,non tout etait correcte,5
270460,16-OCT-11,08-OCT-11,Reginald,,fr,184.144.149.23,jgirard7@sympatico.ca,13555092,000000120423217,4,4,,3
270461,16-OCT-11,15-OCT-11,Naveed,,en,70.55.29.246,rreitenbach@sympatico.ca,13637544,000000120577759,4,4,It was fine.,4
270462,16-OCT-11,31-JUL-11,V.v.,,en,174.93.37.75,b.e.burroughs@sympatico.ca,12753489,000000118858869,4,4,,4
270463,17-OCT-11,14-OCT-11,Souhaib,,en,184.148.245.159,benoit.lacombe@sympatico.ca,13617858,000000120541222,4,4,,4
270464,18-OCT-11,16-OCT-11,Med ahmed,,fr,70.55.206.161,brodeur.martine@sympatico.ca,13640514,000000120591548,5,5,,5
270465,18-OCT-11,17-OCT-11,Temsu,,en,67.68.138.140,lorbrock@sympatico.ca,13656646,000000120593160,5,5,,5
268931,17-OCT-11,15-OCT-11,Ana,,en,70.48.170.162,leslie.anderson@bell.net,13634680,000000120575330,5,5,,5
268932,17-OCT-11,15-OCT-11,Cecile,,en,70.48.170.162,leslie.anderson@bell.net,13634682,000000120568211,5,5,,5
268933,17-OCT-11,03-OCT-11,Kim,,en,70.52.179.182,hoz1@sympatico.ca,13489820,000000120309038,5,5,,5
268934,17-OCT-11,08-OCT-11,Alun,,en,50.100.55.59,modir8@sympatico.ca,13556784,000000120430649,2,2,,3
268935,17-OCT-11,16-OCT-11,Shinoj,,en,69.158.65.208,lois.steele@sympatico.ca,13644078,000000120584950,5,5,"Nothing, really. He was very polite, informative, a good questioner and got me back on track very quickly. Much appreciated",5
268936,17-OCT-11,16-OCT-11,Mir,,en,70.27.64.206,chris.lappin@sympatico.ca,13640842,000000120584225,4,4,have a real person answer the phone and direct the call.,4
268937,17-OCT-11,11-OCT-11,Wahida,,fr,65.92.156.89,desrosiers72@sympatico.ca,13576848,000000120469433,3,4,Dire aux employés de ne pas oublier que les clients ne sont pas tous très habiles en informatique. Chacun son métier. ,3
268938,17-OCT-11,16-OCT-11,Victor Gabriel,,en,174.95.145.216,j.jwood@sympatico.ca,13642772,000000120581707,5,5,Well if my DSL internet had not gone down I wouldn't have had to call your representative.  Maybe the next time you are going to have a time-out you could take the opportunity to inform affected customers ahead of time!,3
268939,17-OCT-11,15-OCT-11,Thitola,,en,65.93.171.94,ruthetal@sympatico.ca,13637596,000000120579262,5,5,answer sooner,5
268940,17-OCT-11,16-OCT-11,Francis,,en,70.49.237.69,tspeck@sympatico.ca,13647188,000000120582414,5,5,"nothing francis was amazing and helpful, and very quick.",5
268941,17-OCT-11,15-OCT-11,Cindy,,fr,174.88.164.163,desjardins_d@sympatico.ca,13631490,000000120564416,1,1,Un technicien devait se présenter samedi entre 13:00 et 17:00 et il n'est jamais venu.  Lundi problème existe toujours.  Songe a transférer chez Videotron!,1
268942,17-OCT-11,16-OCT-11,Jason,,en,70.52.130.9,lawrence.chan@bell.net,13643852,000000120588060,4,4,Everything is fine.,5
268943,17-OCT-11,08-OCT-11,Zohra,,fr,76.65.91.245,viaupierrette@sympatico.ca,13559202,000000120432535,4,5,,4
268944,17-OCT-11,16-OCT-11,Sukumar,,en,174.92.78.192,ewstanley@sympatico.ca,13641852,000000120588374,4,4,,5
268945,17-OCT-11,16-OCT-11,Porushotham,,en,74.14.147.50,stevegee@sympatico.ca,13646750,000000120588691,5,4,,5
268946,17-OCT-11,16-OCT-11,William,,en,74.14.147.50,stevegee@sympatico.ca,13646748,000000120586110,5,3,,5
268947,17-OCT-11,16-OCT-11,Gloria,,en,70.26.13.93,carolnoel1@sympatico.ca,13640682,000000120583239,3,4,"The technician could have been a LOT more patient with me! I actually commented on this at one point, which did not change anything. At first it was hard to hear her voice (part of the problem turned out to be a mis-connected filter), so I ended up talking over her voice at times - then she complained that I ""interrupted"" her. I had to ask several times to understand some of the instructions. Her many interruptions of my questions etc made it harder for me to follow instructions (I could not listen and do at same time). We got the re-connection done because we persisted, but I was not happy with the disrespectful manner. She was not happy with me either.",3
268948,17-OCT-11,15-OCT-11,Priya,,en,69.157.149.37,andrewsz@sympatico.ca,13629748,000000120569801,5,3,"fixed the problem.  but, i understand bell needs to research why i am having problems.",4
268949,17-OCT-11,16-OCT-11,Elvis Francisco,,en,70.29.31.187,harrisonrobert@sympatico.ca,13642482,000000120586974,3,1,knowing more about your products,3
268950,17-OCT-11,16-OCT-11,Soumaya,,fr,65.93.127.224,yoyo_92@sympatico.ca,13647574,000000120587078,5,5,,5
268951,17-OCT-11,16-OCT-11,Paul,,en,76.67.64.69,anna.schiafone@sympatico.ca,13639966,000000120591501,5,5,,5
268952,17-OCT-11,29-SEP-11,Eya,,fr,70.30.189.220,marcelgilbert22@sympatico.ca,13447320,000000120212020,3,5,,4
268953,17-OCT-11,15-OCT-11,Victor Gabriel,,en,74.14.124.95,auditer@sympatico.ca,13629988,000000120572183,4,4,Given me a better understanding of what the problem was.,4
268954,17-OCT-11,16-OCT-11,Oscar,,en,69.156.49.71,phwalker@sympatico.ca,13645562,000000120590994,5,5,Everything was done to my satisfaction,5
268955,17-OCT-11,16-OCT-11,Mustapha,,fr,70.29.199.251,forestrobert@sympatico.ca,13641968,000000120582648,4,5,le temps d'attente est toujours trop long,4
268956,17-OCT-11,16-OCT-11,Rebello,,en,76.67.81.25,al.mack@sympatico.ca,13639760,000000120590799,5,5,,5
268957,14-OCT-11,12-OCT-11,Henry,,en,76.70.102.207,kozaks@sympatico.ca,13596526,000000120512139,5,4,,4
268958,14-OCT-11,13-OCT-11,Sowmya,,en,65.92.113.181,dandesippert@sympatico.ca,13605896,000000120519548,5,5,,5
268959,14-OCT-11,13-OCT-11,Sergio,,en,184.147.228.32,andrew.sprogis@sympatico.ca,13603894,000000120523666,4,4,Nothing,5
268960,14-OCT-11,11-OCT-11,Perumalla,,en,69.158.101.219,duffy1@sympatico.ca,13577290,000000120466014,5,4,Unfortunately had bad connection and difficult to understand.,5
268961,14-OCT-11,13-OCT-11,Andrew,,en,64.228.32.82,ruzicka893@sympatico.ca,13614072,000000120523913,3,1,"this is day 3 of your network failure and it continues to be unresolved

I experience an outage and poor network parformance every day,  what makes this one bad is the length of time to resolve it.

very unhappy
",1
268962,14-OCT-11,12-OCT-11,Loyda,,en,64.231.233.133,macswackle@sympatico.ca,13597472,000000120500882,5,5,    You went more than required to help me.,5
268963,14-OCT-11,11-OCT-11,Vijay,,fr,174.113.164.236,andre_paradis@sympatico.ca,13573982,000000120465490,5,5,Rien.,5
268964,14-OCT-11,13-OCT-11,Vijay,,en,70.31.107.191,jeang.beauregard@sympatico.ca,13608950,000000120523998,3,2,Follow up with an e-mail the next day to see if the problem is resolved and one we can respond to - not a survey !,2
268965,14-OCT-11,12-OCT-11,Grace,,en,69.158.51.9,brana7ofeigur@sympatico.ca,13591004,000000120499624,5,5,Could not have done any better.,5
268966,14-OCT-11,12-OCT-11,Sharadha,,en,64.228.143.5,joshbarton@sympatico.ca,13595942,000000120492128,4,4,,4
268967,14-OCT-11,13-OCT-11,Mauricio,,en,70.48.255.54,alch@sympatico.ca,13603664,000000120520227,5,5,I received excellent service from Mauricio,5
268968,14-OCT-11,13-OCT-11,Adarsh,,en,70.54.23.223,laraawad@sympatico.ca,13610178,000000120530622,5,5,I am completely satisfied with the provided service. It was prompt and efficient. Thank you very mach. ,5
268969,14-OCT-11,04-OCT-11,Ameer,,en,174.94.17.114,swodlinger@sympatico.ca,13511204,000000120334361,4,4,not a thing,4
268970,14-OCT-11,11-AUG-11,Sami,,fr,174.92.227.239,gilles.florence@sympatico.ca,12871465,000000119105472,5,5,"Tour étais parfait, le service excellent.",5
268971,14-OCT-11,13-OCT-11,Mouna,,en,76.69.84.207,janice.ingram@sympatico.ca,13608802,000000120523311,1,3,"Assess the severity of the issue immediately, and transfer to the department that could solve the problem. ",2
269438,16-OCT-11,15-OCT-11,Mohammed,,en,76.67.114.8,sallylowrey@sympatico.ca,13637738,000000120563746,4,4,The gentleman was very helpful.,5
269439,16-OCT-11,15-OCT-11,Seshidhar,,en,64.231.50.56,csjdbishop@sympatico.ca,13631146,000000120577697,1,1,Use canadians!!!,1
269440,16-OCT-11,15-OCT-11,Jessica,,en,64.231.50.56,csjdbishop@sympatico.ca,13631148,000000120578379,5,5,,2
269441,16-OCT-11,15-OCT-11,Karim,,fr,74.15.244.78,turgeond@sympatico.ca,13638906,000000120572636,4,4,,5
269442,16-OCT-11,14-OCT-11,Salvador,,en,184.146.129.213,fhds@sympatico.ca,13620364,000000120559631,4,5,less interuptions,3
269443,16-OCT-11,15-OCT-11,Omar,,fr,76.67.190.226,gerald011@sympatico.ca,13632538,000000120564962,5,5,"Rien de spécial, tout était extra ...",5
269444,16-OCT-11,15-OCT-11,Arun,,en,70.49.228.89,rpronto4@sympatico.ca,13637538,000000120579439,2,4,"you have many employees answering the phone in your service center that speak with strong foreign accents that it is very difficult to understand them.  The service call I placed required a simple solution however my contact with this service technician was difficult and took a very long time as I had to ask him to repeat himself several times.  He actually became so annoyed with my inability to understand his questions/instructions due to the language barrier he presented that he raised his voice and I felt insulted as a customer.  A telephone confrontation resulted whereby I expressed the difficulty I was having negotiating his accent. The entire service call experience was a disappointment. I don't feel that it is my responsibility to navigate around a language barrier when the call began with the option to chose ""English"" as a preferred communication option.  Bell continues to offer substandard service by choosing to present this type of obstacle to their customers. Being that you're in the business of communication, the very fact that you fail to provide adequate communication service to your current customers is unsatisfactory.  Your call center and service techs should offer clear, unhindered speech that reflects the language and speech dialects of the customer base you have in each region you serve.  I am and continue to be a dissatisfied customer for primarily this reason.  If I had another service option other than BELL in my location, I would surely choose another company.  But as this is not the case, I am forced to be treated with disregard as a ""Minority"" customer that is from English speaking Canada.  If you are truly a company that respects your customers, call me to discuss my latest experience with your service center. Review the recording of the call (I am sure you have it on tape).  Offer me a solution that I can rely on. I challenge you.  You have my phone number",1
269445,16-OCT-11,13-OCT-11,Aymen,,fr,70.26.180.94,mikemp@sympatico.ca,13611698,000000120521576,4,4,,5
269446,16-OCT-11,15-OCT-11,Sylvie,,fr,173.0.193.168,jeannick@sympatico.ca,13633570,000000120567180,3,2,j'avais un problème pour envoyer des photos en pièces jointes avec mon courriel de Bell et je n'y arrive toujours pas...,3
269447,16-OCT-11,15-OCT-11,Abdul,,en,76.69.58.186,aribim@sympatico.ca,13629898,000000120571870,1,1,"Hiring skilled and experienced tech support personal who can do the job
Having a Canadian call centre with Bell standard for customer service
Giving him / her proper equipment to communicate with the customers [I was not able to hear clearly [due to heavy accent and equipment]
He told me the only way to solve my issue was to have access to my computer remotely; I did not feel I can trust the customer rep especially when I asked where is this location centre.
Bell charge higher prices for good services, surly that was not the case. 
",2
269448,16-OCT-11,15-OCT-11,Grant,,en,65.94.99.159,mancini.alexandra@sympatico.ca,13635126,000000120577337,5,5,"nothing to improve,I've always had great help from the technicians at sympatico.  Very polite and patient.",5
269449,16-OCT-11,15-OCT-11,Jean-Philippe,,fr,174.88.244.93,ronald.hamelin@sympatico.ca,13637454,000000120576494,5,5,,5
269450,16-OCT-11,15-OCT-11,David,,en,76.68.55.140,singald@bell.net,13638120,000000120574765,2,2,"It is very disappointing to know that I can only send messages out, while using OUTLOOK EXPRESS, via a bell e-mail account. The problem is that all my connections with my peers as well rest of the world is through my other e-mail address that I have used over 40 years. This will cause lot of problems as I others and I often reply by just click on reply button.  I hope you correct this. ",2
269451,17-OCT-11,16-OCT-11,Mukesh,,en,65.92.46.223,jcmun@bell.net,13642956,000000120580407,4,5,"I'm not sure what my temporary password
for the phone is? Also would like my account # & see what my final bill would look like?
Thanks",5
269452,17-OCT-11,16-OCT-11,Keith,,en,64.231.69.92,marcon2@sympatico.ca,13644382,000000120590328,5,5,,5
269453,17-OCT-11,16-OCT-11,Eddy,,en,64.231.69.92,marcon2@sympatico.ca,13644384,000000120591725,5,5,,5
269454,17-OCT-11,16-OCT-11,Danny,,en,70.50.220.98,kellster@bell.net,13643578,000000120581092,5,5,Danny was exceptionally knowledgeable.  His English was superb and I have only terrific things to say about him.  I wish all Bell techs were held to the standard Danny set.,5
269455,17-OCT-11,16-OCT-11,Justine,,en,70.51.129.94,cybercelt@sympatico.ca,13641046,000000120581829,4,4,,4
269456,17-OCT-11,17-OCT-11,Krutthiga,,en,174.93.171.194,laila.ghatas@sympatico.ca,13643786,000000120592954,3,3,More explantion to what could the problem be.Hard to understand.Some language barrier.,4
269457,17-OCT-11,16-OCT-11,Bob,,en,184.147.34.201,therankies@bell.net,13646998,000000120588293,4,4,Unfortunately I was on hold for more than 15 minutes for a service representative.  I don't mind waiting but I found this wait a little too long. ,4
269458,17-OCT-11,14-OCT-11,Lukasz,,fr,70.30.190.232,catou.denis@sympatico.ca,13618512,000000120554232,4,2,offrir vraiment le service que vous prétendez offrir..!!!,2
269459,17-OCT-11,16-OCT-11,Soumaya,,fr,70.52.4.168,pierrethibodeau@sympatico.ca,13645576,000000120581146,1,1,Écouter pour comprendre et référer à quelqu'un ayantbles compétences requises,2
269460,17-OCT-11,11-OCT-11,Carlton,,en,76.71.76.61,ajackson100@sympatico.ca,13573648,000000120473385,1,1,Get back to me as promised - had to phone back again. Once again I am still waiting for resolution after spending another hour on the phone on Sunday.,1
269461,17-OCT-11,16-OCT-11,Mohan,,en,174.91.77.185,nikikam@sympatico.ca,13645214,000000120588104,5,5,,5
269462,17-OCT-11,16-OCT-11,Mylene,,en,69.158.78.108,dengwan@bell.net,13641340,000000120587354,5,5,Every thing was done satisfactorily!,5
269463,17-OCT-11,15-OCT-11,Fatma Sawcen,,fr,65.92.7.202,matteau.marcel@sympatico.ca,13635396,000000120571621,5,4,,5
269464,18-OCT-11,17-OCT-11,Dilli,,en,174.95.109.156,keith.thomp@sympatico.ca,13655618,000000120597659,5,5,,4
269465,18-OCT-11,17-OCT-11,John,,en,74.12.145.148,landjmoody2@sympatico.ca,13656064,000000120595418,4,4,Retained my current browser Internet Explorer. However Firefox will likely prove satisfactory.,5
269466,18-OCT-11,17-OCT-11,Mauricio,,en,70.49.230.100,chippy64@bell.net,13650270,000000120598921,5,4,,5
269928,17-OCT-11,16-OCT-11,Jewelle,,en,65.93.203.206,akmanos@sympatico.ca,13639756,000000120589372,,,"Jewelle was fine until she said in a condescending tone ""yeah yeah""...I called her on it and didn't let her get away with it. Rowen/Rowena seems to have consolidated my internet bill with my father's phone bill without our authorization. I had called to confirm the new rate I would be paying and she took it upon herself to make 2 bills 1. It seems her notes were incomplete. Errors with this company are quickly made but any corrections take months. As I stated to Jewelle, I will NOT be paying any late charges or other charges other than what I had agreed to because of Rowen's incompetence. Far too many errors are made with my billing account and quite frankly I've had enough. If this matter isn't cleared up immediately, I will be taking my business to ROGERS. Remember, you're not the only internet provider in the country. I'm afraid to say, you have morons working for this company and the biggest moron is the one who hires them and doesn't train them correctly!!!!",2
269929,17-OCT-11,13-OCT-11,Benjamin,,en,76.67.120.137,cassels@sympatico.ca,13605144,000000120533736,4,4,,4
269930,17-OCT-11,16-OCT-11,Faqria,,en,76.64.136.91,andrap1@sympatico.ca,13639898,000000120585521,5,4,nothing,3
269931,17-OCT-11,15-OCT-11,Zoubeir,,fr,70.30.150.136,marlene21@sympatico.ca,13635298,000000120568544,3,1,avoir les bonnes informations pour connecter outlook .j'ai du rappeler une deuxieme fois le 17 sept  et me le faire installer a distance.en plus vos techniciens sont peut etre bons mais quelques fois nous avons de la difficulté a bien comprendre merci,3
269932,17-OCT-11,14-OCT-11,Francis,,en,76.70.83.219,dpatel@bell.net,13619798,000000120541995,5,5,Waiting time is too long. It's better if this time is reduce.,4
269933,17-OCT-11,16-OCT-11,Gilberto Jose,,en,184.144.129.88,carson.knox@sympatico.ca,13640696,000000120592679,5,5,nothing,4
269934,17-OCT-11,11-OCT-11,Johnny,,en,70.24.160.35,mavetony@sympatico.ca,13582980,000000120470600,5,5,"I am at the end of the line and so cannot increase the speed of my internet service.  With all the new technology you should be able to rectify this situation.

Tony Silveira",4
269935,17-OCT-11,15-OCT-11,Priya,,en,70.31.83.184,gladvernon@sympatico.ca,13632660,000000120575174,5,5,,5
269936,17-OCT-11,16-OCT-11,Aymen,,fr,67.68.150.180,solger@sympatico.ca,13646626,000000120591562,5,5,Service excellent!,5
269937,17-OCT-11,16-OCT-11,Skander,,fr,67.68.150.180,solger@sympatico.ca,13646628,000000120588520,5,5,,5
269938,17-OCT-11,12-OCT-11,Srinivasan,,en,69.156.145.54,bdccox03@sympatico.ca,13590592,000000120489090,4,4,I don't think it could have been handled better.,5
269939,17-OCT-11,14-OCT-11,Hassan,,en,184.148.101.2,heatherjmckenzie@sympatico.ca,13621258,000000120552134,1,1,"Not fake this survey.
Gordon died 5 1/2 years ago!",
269940,17-OCT-11,12-OCT-11,Thitola,,en,70.29.0.84,ken.prentice@sympatico.ca,13596342,000000120502334,3,3,Some one could have called me back after the 48 hours to reset my mail instead of me phoning again Friday this time to India which did not help atall and finally Saturday to Stephen in Ottawa who finally got everything running again.,4
269941,17-OCT-11,16-OCT-11,Wael,,fr,76.68.182.139,jasondetout@sympatico.ca,13642928,000000120586400,4,5,me donner un mois gratuit !!!,5
269942,17-OCT-11,13-OCT-11,Carlton,,en,76.64.46.134,r.maczka@sympatico.ca,13613262,000000120537090,3,1,fix the bell phone line the first time,3
269943,17-OCT-11,12-OCT-11,Alfredo,,en,184.147.38.235,rickgee@sympatico.ca,13600248,000000120512810,4,4,,4
269944,17-OCT-11,16-OCT-11,Houssem,,fr,174.95.224.8,pierretteperron@sympatico.ca,13645578,000000120584734,5,5,ruen d'autre,5
269945,17-OCT-11,06-OCT-11,Carolina,,en,64.119.119.2,adriancooper1@sympatico.ca,13526726,000000120396184,2,1,clerk did not understand that a Mac Air is not designed to be hooked up to a modem.,3
269946,17-OCT-11,06-OCT-11,Shobha,,en,64.119.119.2,adriancooper1@sympatico.ca,13526730,000000120397082,5,5,"It took 3 calls over 4 hours to finally ascertain that my modem was really defunct, and that it would be replaced. After almost 2 weeks I still have not received replacement, and I am NOT impressed.",3
269947,17-OCT-11,16-OCT-11,Pradheep Kumaar,,en,174.91.155.187,wwolf1@sympatico.ca,13647506,000000120582010,4,5,nothing,4
269948,17-OCT-11,14-OCT-11,Oliver,,en,70.31.41.78,tom.hennick@sympatico.ca,13628202,000000120562352,5,5,lower my intermet bell.  thanks anyway.,4
269949,18-OCT-11,14-OCT-11,Adel,,fr,184.148.247.70,njazra@sympatico.ca,13625328,000000120548085,5,5,L'agent avait un service impeccable,5
269950,18-OCT-11,02-OCT-11,Karim,,fr,174.94.116.218,jacquesetmicheline@sympatico.ca,13479508,000000120288804,5,4,,5
269951,18-OCT-11,17-OCT-11,Ronalie,,en,65.95.48.55,mh.benoit@sympatico.ca,13657952,000000120606179,4,5,nothing,5
269952,15-OCT-11,14-OCT-11,Mahender,,en,76.64.123.99,lrwood@sympatico.ca,13623682,000000120550925,5,5,everything was very satisfactory,5
269953,15-OCT-11,14-OCT-11,Zishan,,en,207.164.79.109,shum9698@sympatico.ca,13627276,000000120559538,2,,"Not being transferred.  I called because my Internet went down so I needed tech support. India could not do anything, but to see that I ad a problem, then I was transferred to the tech I should have gotten to begin with who arranged a visit.  ",3
269954,15-OCT-11,14-OCT-11,Mariem,,fr,69.156.163.209,poirier.girard@sympatico.ca,13625952,000000120542269,4,3,résoudre totalement ma demande,4
269955,15-OCT-11,14-OCT-11,Oscar,,en,70.26.127.110,aldoneasson@sympatico.ca,13617016,000000120558809,5,4,,4
269956,15-OCT-11,14-OCT-11,Denice,,en,70.55.216.5,powersdj@sympatico.ca,13625976,000000120548889,5,5,Nothing. The representative was very helpful.,4
269957,15-OCT-11,14-OCT-11,Ghorden,,en,70.27.98.4,ricklawrence@sympatico.ca,13626424,000000120552094,5,5,,5
269958,15-OCT-11,14-OCT-11,Umesh,,en,70.26.23.121,matthewjones@bell.net,13624308,000000120560396,4,5,,5
269959,15-OCT-11,14-OCT-11,Soumaya,,fr,174.91.200.78,cschwartz@sympatico.ca,13619080,000000120551355,5,5,Je note un grand changement dans le ton des techniciens qui offrent les services. Plus d'impatience et de condescendence.Il était temps!,
269960,15-OCT-11,14-OCT-11,Estephania,,en,174.91.100.76,edward.macrae@sympatico.ca,13619990,000000120542936,2,2,Bell should have investigated more before accusing me of copyright theft.Mywife and i are in our late 60s we do not have a clue about downloading.RE enricar 207 queens quay w  case id #1359414114 very little help from bell.The accusation came from cbs in the usa sent them an e mail to media systems denying any such tampering.A lot of there information did not jive'MRjohn watson I would like some answers please ed macrae...,3
269961,15-OCT-11,14-OCT-11,Hourry,,fr,174.93.222.17,fontaine-prairie@sympatico.ca,13620424,000000120557498,5,5,,5
269962,15-OCT-11,14-OCT-11,Diego,,en,70.31.106.219,art_nellie@sympatico.ca,13617468,000000120547855,5,5,"not a thing.  
Employee was most congenial and helpful.",5
269963,15-OCT-11,14-OCT-11,Madhu,,en,70.49.132.21,tjbeckett@sympatico.ca,13628154,000000120550074,5,5,NOTHING TO MY KNOWLEDGE,5
269964,15-OCT-11,14-OCT-11,Allaura,,en,65.95.102.199,myhous@bell.net,13625068,000000120542837,5,5,,5
270466,18-OCT-11,17-OCT-11,Aymen,,fr,184.145.152.232,patrickouellet99@sympatico.ca,13659316,000000120607959,2,5,"J'ai demandé au conseiller de modifier mon service Internet et, au lieu de répondre simplement à ma demande, il a tenté plusieurs fois de me convaincre de changer d'idée. Sachant chaque fois ce qu'il allait me dire, je l'ai interrompu, mais il revenait toujours à la charge. C'est chaque fois la même chose quand je communique avec Bell. On veut que je conserve mon service ou on essaie de m'en vendre un plus cher. Je demande des choses simples et il faut toujours que je me chicane avec l'employé pour qu'il fasse ce que je lui dis.",1
270467,18-OCT-11,17-OCT-11,Jamila,,en,70.29.110.163,mspatry@sympatico.ca,13658556,000000120597572,5,5,spoke too fast,5
270468,18-OCT-11,17-OCT-11,Amy-Lynn,,en,65.93.131.35,robertwmh@bell.net,13660534,000000120598265,4,3,,4
270469,18-OCT-11,17-OCT-11,Keith,,en,76.69.100.99,ejagnew@sympatico.ca,13651978,000000120620440,5,5,Nothing ,5
270470,18-OCT-11,17-OCT-11,Rahma,,en,76.71.91.230,lam99@bell.net,13656052,000000120593215,5,5,,4
270471,18-OCT-11,17-OCT-11,Anis,,fr,70.53.132.189,marioveilleux@bell.net,13657448,000000120617760,5,5,Rien.  Tout était excellent.  BRAVO Anis,5
270472,18-OCT-11,17-OCT-11,Siddiqui,,en,74.14.19.174,irene.green@sympatico.ca,13653982,000000120619126,1,1,"Restore my internet connection.  There's something drastically wrong as my internet service goes down every evening and doesn't return until around 7 a.m.  They couldn't correct it last night and if this continues, I'll be forced to change servers. Rep was polite though and I guess tried, but the service was not available.  One rep said she'd call me back in 10 minutes and unfortunately a long distance call came in for my husband which he had to take, so the line was busy for about 20 minutes - that must have been why I didn't hear back from her.  I don't feel I should be charged for internet service I'm not receiving.",1
270473,18-OCT-11,17-OCT-11,Alex,,en,50.100.121.6,renevilleneuve@sympatico.ca,13660246,000000120606378,2,2,Not tell me that you cannot do anything while the problem still exists and continue charging me when I have never had a complete service ,1
270474,18-OCT-11,17-OCT-11,Krishidhar,,en,184.147.122.60,vamas@sympatico.ca,13662856,000000120614326,5,4,Teach me how to use Microsoft Outlook and come up with a version of Windows Live Mail that is hack proof.,5
270475,18-OCT-11,17-OCT-11,Linda,,en,173.32.63.163,Builder@sympatico.ca,13647738,000000120599341,1,,"When we cancelled our bell services in July we expected the billing to stop, it didn't. Our service has been very confusing and unacceptable through every phone call since July. We are no longer your customers and don't want to be paying for services we don't have.",1
270476,18-OCT-11,15-OCT-11,Jean,,en,174.89.171.75,mgdeathe@sympatico.ca,13635576,000000120571348,1,1,"I was on the phone with someone from India for over 30 minutes for a simple question, The entire area internet was down as per the service call which told you the 905-893 area was expereincing difficulty i merely wanted to know aprox how long to fix the problem, I finally was so frustrated with the person who wasn't even sure where we were in Canada.  In the afternoon my husband called back got a bell rep. from Hamilton the issue was solved in 5 minutes by sending a technican , who is coming today as we live in the country and sometimes the wires become exposed. I feel you should have the option of dealing with someone in CANADA!!!!  I needed the internet up as my daughter had assingment due for University, we had to go to the local library and use there wireles.",2
270477,15-OCT-11,12-OCT-11,Alpha,,en,70.31.63.144,D_Sutton@bell.net,13589210,000000120505270,4,4,The individual was very pleasant but difficult to understand at times due to his accent.,4
270478,15-OCT-11,14-OCT-11,Kyle,,en,64.231.96.125,b1_b2@sympatico.ca,13617620,000000120560844,5,5,,5
270479,15-OCT-11,14-OCT-11,Ousmane,,fr,174.88.245.137,jeanpierre.lamarre@sympatico.ca,13621962,000000120551237,5,4,,5
270480,15-OCT-11,12-OCT-11,Michelle,,en,76.69.205.124,cav2@sympatico.ca,13591436,000000120488164,5,5,excellent,5
270481,15-OCT-11,14-OCT-11,Casey,,en,76.67.125.117,catherinepenny@sympatico.ca,13618494,000000120559041,4,4,,4
270482,16-OCT-11,15-OCT-11,Sana,,fr,184.144.185.67,giclo@sympatico.ca,13632590,000000120564900,5,5,"impossible  de faire mieux...cet employé veut absolument^plaire au client;il réussit très bien grâce à ses conaissances à résoudre noe problèmes...prenez en soin    il vaut un pesant d'or ",5
270483,16-OCT-11,15-OCT-11,Gavin,,en,74.15.66.68,allenwei@sympatico.ca,13629584,000000120579166,2,1,Internet is very important to a customer. I would like to suggest that Bell setup some stores open 24/7 so customers can pick up important parts when they need to. 24/7 online  technical support without hardware is useless.,3
270484,16-OCT-11,14-OCT-11,Carlos,,en,184.148.114.17,kpbb@sympatico.ca,13623080,000000120541787,5,5,"?? 
It worked well, your person was very good

I stay for the customer services - I would have switched a long time ago",4
270485,16-OCT-11,14-OCT-11,Frank,,en,74.14.63.213,rixenj@sympatico.ca,13626464,000000120552579,5,5,,4
270486,17-OCT-11,14-OCT-11,Cecile,,en,70.27.195.131,a.aspeck@bell.net,13616734,000000120540688,4,4,,4
270487,17-OCT-11,15-OCT-11,Nikitha,,en,184.146.75.21,wendeljd@sympatico.ca,13639158,000000120578209,4,5,Answer the phone faster.,4
270488,17-OCT-11,15-OCT-11,Roshan,,en,174.94.33.27,the.suttons@sympatico.ca,13638670,000000120576498,4,1,"Suggested how I could further resolve dropout/pixelization problems with my internet video streaming applications.He said I am recv'g the fastest speed in my area (6mb/sec). After this talk I phoned Rogers who said they can deliver 12mb/sec. If i can learn whether this will solve my problem, I will consider switching providers.(PS: Are these comments even being read by anyone?) ",2
270489,17-OCT-11,12-OCT-11,Cecilia,,en,70.49.62.114,gg61@bell.net,13594038,000000120511031,2,3,i dont have problems uaually with people but it was real hard too understand this person on the phone. I also think your internet service is very slow i am really thinking of returning to videotron for it i had regular service with them and it eas 100% faster than yours is,2
270490,17-OCT-11,15-OCT-11,Abir,,fr,174.92.232.208,lise.trottier@bell.net,13634796,000000120564489,4,5,,5
270491,17-OCT-11,16-OCT-11,Zaccheus,,en,174.93.43.203,hendrycks@sympatico.ca,13642552,000000120580967,3,4,"Treat the call according to my needs, not according to a script. They go through the same lines every time and in this case all I needed to know is if there was an outage in my area, which I had to suggest they look up.",3
270492,17-OCT-11,16-OCT-11,Ericka,,en,65.93.110.196,dinesh.shah@sympatico.ca,13641444,000000120591715,4,4,Give chance to write free form comments. Your questions does not represent the full event.,4
268972,14-OCT-11,13-OCT-11,Pascal,,fr,74.12.245.166,fem1949@sympatico.ca,13607124,000000120532857,5,1,"Je bloque des messages indésirables et ils reviennent. Les mêmes reviennent. Alors, pourquoi vous les transférer, vous ne pouvez bloquer vous-mêmes les messages indésirables. C'est une peste ces messages. Je devrai changer mon adresse car je n'en veux plus de ces mauvais courriels.  2- avant Pascal j'ai attendu environ 25 minutes pour parler à un proposé qui était anglophone.  Je ne comprenais pas ses questions, il cherchait ses mots. Je lui ai répété que je ne comprenais pas ce qu'il disait et non que je n'ENTENDAIS PAS. IL A COUPÉ LA LIGNE.  Comportement inaceptable.  Le préposé Pascal a été très révérencieux, très courtois et il a très très bien su répondre à mes attentes.",1
268973,14-OCT-11,13-OCT-11,Jason,,en,65.92.76.173,mg093090@sympatico.ca,13611528,000000120519255,3,4,less checking with supervisor,3
268974,14-OCT-11,12-OCT-11,Hema,,en,64.231.68.95,brandon_hendricks@sympatico.ca,13591008,000000120499732,4,5,Nothing. I was excellent!,5
268975,14-OCT-11,11-OCT-11,Adnan,,en,76.68.133.161,edwardandshelley.marques@sympatico.ca,13577436,000000120466394,5,4,,5
268976,14-OCT-11,13-OCT-11,Sam,,en,174.91.12.231,yvonne.dean@sympatico.ca,13616332,000000120536796,5,5,"Had a considerable wait time for technician to be available,",5
268977,14-OCT-11,13-OCT-11,David,,en,70.49.83.159,jpaula@sympatico.ca,13609497,000000120518251,5,5,,4
268978,14-OCT-11,13-OCT-11,David,,en,64.231.139.11,ggiancola@bell.net,13607632,000000120532720,5,5,,5
268979,14-OCT-11,13-OCT-11,Cyra,,en,64.231.139.184,droberts-dodd@sympatico.ca,13606600,000000120514505,5,5,"have a real person answer the phone before I HAVE TO ""CHOOSE"" through about 10 different options on the automated system.",3
268980,14-OCT-11,08-OCT-11,Bedre,,en,184.147.212.24,r.sellis@sympatico.ca,13557638,000000120426922,5,4,English speaking agent,3
268981,14-OCT-11,04-OCT-11,Marco,,en,70.54.106.154,ojwhite@sympatico.ca,13508494,000000120323734,5,5,All problems solved to our satisfaction,5
268982,14-OCT-11,13-OCT-11,Saifeddine,,fr,74.14.124.112,simardm@bell.net,13614672,000000120523411,4,5,j'aime le service de bell mais presque tout les mois je dois me battre pour mon compte il y a toujours des erreurs je dois le verifier tres prudament,3
268983,17-OCT-11,15-OCT-11,Daniel,,fr,70.27.239.163,robsam2003@bell.net,13637378,000000120571272,4,4,,4
268984,17-OCT-11,15-OCT-11,Mohammed,,en,76.68.90.38,flawrie@bell.net,13632250,000000120572100,4,4,make the download faster,4
268985,17-OCT-11,14-OCT-11,Habib,,fr,76.67.90.169,guysanscartier@sympatico.ca,13621108,000000120557035,4,4,Rien de particulier,5
268986,18-OCT-11,17-OCT-11,Casey,,en,174.91.117.154,marshallhelen@sympatico.ca,13657520,000000120602992,5,5,call was handles perfectly,5
268987,18-OCT-11,17-OCT-11,Vikram,,en,70.24.173.72,michael411@sympatico.ca,13657994,000000120599191,5,4,no idea,4
268988,18-OCT-11,17-OCT-11,Saadullah,,en,76.69.103.249,psgambelluri@sympatico.ca,13659846,000000120615806,5,5,,5
268989,18-OCT-11,17-OCT-11,Liza,,en,174.89.18.145,tykass@sympatico.ca,13662762,000000120603445,5,1,"it wasn't their fault, i had to leave to go to work before the issue was resolved",5
268990,18-OCT-11,17-OCT-11,Venkatesh,,en,174.92.62.168,hotrod32@sympatico.ca,13653760,000000120609770,2,2,Get someone who understands  the English language,2
268991,18-OCT-11,17-OCT-11,Mohamed Amine,,fr,70.53.184.42,marthedaoust@sympatico.ca,13657538,000000120598618,5,5,"Mieux détaillé sur la facture.

bon service téléphonique",5
268992,18-OCT-11,17-OCT-11,Ayesha,,en,70.52.89.193,philip.snyder098@sympatico.ca,13659570,000000120593217,5,4,Everything was OK.,5
268993,18-OCT-11,17-OCT-11,Ashwin,,en,209.226.175.6,joew30@sympatico.ca,13654930,000000120620148,1,1,,1
268994,18-OCT-11,15-OCT-11,Deo,,en,74.14.221.235,r.roffey@sympatico.ca,13636964,000000120569570,4,4,you need to train some of your staff better.the first technicion i talk to was not at all helpful (hency) the second was excellent (danny).,3
268995,18-OCT-11,17-OCT-11,Patrick,,en,69.156.13.177,lseenauth1524@sympatico.ca,13656786,000000120616796,4,4,Less wait time during survey.,4
268996,18-OCT-11,17-OCT-11,Elmer,,en,174.92.91.92,kandajeffery@sympatico.ca,13655426,000000120620464,5,5,,5
268997,18-OCT-11,17-OCT-11,Rahma,,fr,174.93.133.241,m.marsolais@sympatico.ca,13656998,000000120601114,4,4,Le temps de réponse,4
268998,18-OCT-11,17-OCT-11,Pierre,,en,174.95.205.67,kharch@bell.net,13655726,000000120598824,5,5,His willingness to help is superb.,5
268999,18-OCT-11,17-OCT-11,Kirstin,,en,70.31.98.190,scopor@bell.net,13661146,000000120597448,4,5,everything was fine,5
269000,18-OCT-11,17-OCT-11,Raouf,,fr,184.145.170.41,rejean.desranleau@sympatico.ca,13660202,000000120598550,5,1,C'était le cinquième appel en un mois mais le problème n'est toujours pas solutionné. ,3
269001,14-OCT-11,12-OCT-11,Kayla,,en,69.158.91.101,Alex_695@bell.net,13589162,000000120503926,5,5,,5
269002,15-OCT-11,12-OCT-11,Prego Junior,,fr,65.92.216.229,therrien_plamondon@sympatico.ca,13602110,000000120512617,5,,"Lorsque j'ai appelé pour annulé la venue du technicien pour réparer la prise, le système téléphonique m'a transférer à un numéro qui a été changé J,ai composé le nouveau numéro sans obtenir de reéponse.
J'ai rappelé au 3107873 pour annuler la demande pour la visite d'un technicien, Ce que Prégo Junior a fait, Mais le technicien s'est présenté quand même bien que j'ai avisé que c'était inutile et que je serais absent.",3
269003,15-OCT-11,10-OCT-11,Med Karim,,fr,67.68.88.137,schamberland@bell.net,13571794,000000120448487,5,5,Le conseiller aurait pu me dire que le module d'alimentation serait envoyé par Purolator.  Ce fut une excellente surprise de le recevoir seulement deux jours après mon appel.  ,5
269004,15-OCT-11,13-OCT-11,Hugo,,fr,70.49.224.61,mariette_8@sympatico.ca,13611120,000000120528337,5,5,,5
269005,15-OCT-11,14-OCT-11,Duncan,,en,64.228.210.47,colin.bowen@sympatico.ca,13618932,000000120548249,5,5,,5
269006,15-OCT-11,14-OCT-11,Jacques,,fr,184.144.231.85,ricardclaude@sympatico.ca,13626366,000000120542878,4,5,aucun commentaire,4
269007,15-OCT-11,14-OCT-11,Aj,,en,174.88.252.50,trtykr.e@sympatico.ca,13628298,000000120554868,2,2,The call was transferred to the internet accounts department and when connected there was a 'busy signal'  I hung up and awaited a call but none came.,4
269008,15-OCT-11,13-OCT-11,Karen,,en,70.53.111.44,mccrea2@sympatico.ca,13611396,000000120529786,5,5,"It took way too long on the phone,about one hour, before deciding someone should come out",5
269009,15-OCT-11,14-OCT-11,Stephen,,en,70.53.8.106,renesanchez@bell.net,13626314,000000120552215,5,5,,5
269467,18-OCT-11,17-OCT-11,Ronald,,en,74.15.249.232,hdgilks@bell.net,13653556,000000120597945,5,5,nothing,5
269468,18-OCT-11,17-OCT-11,Sunhith,,en,50.101.90.144,Nat.McCleery@bell.net,13647900,000000120613599,1,1,The person I talked to did not know your system and was no help to me. At this point I am thinking I should have kept my work account with Rogers,2
269469,18-OCT-11,17-OCT-11,Nacef,,fr,70.53.207.190,moffatt.a@sympatico.ca,13658340,000000120598145,4,4,"Je n'ai pas le mot de passe de mon adresse courriel de Rita.ducas@ sympatico.ca.Il y a eu confusion dans mes mots de passe.  S'il vous plaît  veuillez me le faire parvenir.   
erci",5
269470,18-OCT-11,17-OCT-11,Mohd,,en,76.68.46.217,lincurl@sympatico.ca,13656418,000000120608484,5,5,nothing,4
269471,18-OCT-11,17-OCT-11,Maileen,,en,174.89.45.162,mdamata@sympatico.ca,13657816,000000120597914,4,5,The issue was resolved well by the representative,4
269472,18-OCT-11,17-OCT-11,Brent,,en,142.20.133.184,michael.crawley@sympatico.ca,13657978,000000120619514,3,2,the first operator hung up after I had waited for 15 minutes to get through. The second was polite. I want a refund for teh miseries of the last month.,2
269473,18-OCT-11,17-OCT-11,Yves,,fr,70.48.55.122,r.touzin@sympatico.ca,13659946,000000120603989,1,1,annuller mon contract de tele,1
269474,18-OCT-11,17-OCT-11,Mohammed,,en,70.27.105.46,loweena.dean@sympatico.ca,13656760,000000120600716,5,5,,5
269475,18-OCT-11,17-OCT-11,Juan Carlos,,en,174.95.199.54,brysio@sympatico.ca,13649716,000000120593505,5,4,,4
269476,18-OCT-11,17-OCT-11,Jay,,en,67.158.65.4,jdgordon@bell.net,13654462,000000120600447,4,4,Need to be set up at time of instalation,4
269477,18-OCT-11,17-OCT-11,Sunhith,,en,64.231.133.238,lemieuxfamily7@sympatico.ca,13656272,000000120612010,4,5,Clearer speaking of the english language,4
269478,18-OCT-11,17-OCT-11,Remi,,fr,174.93.234.208,rds.courchesne@sympatico.ca,13660154,000000120599024,4,5,Que le premier répondant soit plus informé des avantages pour faire profité des rabais aux clients au lieu d'avoir la chance de les perdre (client). Merci quand même pour le soutient 2ieme ligne qui a fait de l'excellent travail.,5
269479,18-OCT-11,17-OCT-11,Priya,,en,65.93.161.199,emoeck@sympatico.ca,13652114,000000120614966,5,5,Resolved my e-mail issue on the previous two occasions when I called.  On these occasions the solutions did not get at the root of the problem.,5
269480,18-OCT-11,17-OCT-11,Bhavana,,en,64.231.40.208,dorset@sympatico.ca,13651690,000000120599179,2,2,"Difficulty understanding the first contact-Bhavana. Second one a little better, but seemed to be searching for answers rather than fixing problem. Still not resolved. ",4
269481,18-OCT-11,17-OCT-11,Mohamed,,fr,184.144.240.54,rolande.robitaille@sympatico.ca,13660608,000000120596965,4,3,"Lors de l'installation de fibre optique (internet) Le technicien qui m'a donné un excellent service a du changer mon modem pour avoir celui de la fibre optique. On m'a facturé 50.00$ (facturation une seule fois) sans m'aviser.   Le représentant m'a dit qu'il n'y avait aucune trace au dossier comme quoi j'ai été ou pas été avisé ce ces frais alors il m'a créditer 30.00 au lieu de 50.00.   Personnellement je pense que j'aurai du être crédit pour 50.00 car jamais je n'ai été avisé ce ces frais.  En juillet, lorsqu'on m'a proposé la fibre optique on m'avais assuré que je n'avais rien à débourser. J'ai eu tellement de problème avec la commande internet fibre optique j'ai du parler à environ 10 personne différente de différent département. la dessus je n'ai vraiment pas de félicitations à vous faire.    Alors j'espère en plus du 30.00 déjà alloué avoir un crédit de $20.00 sur mon prochain compte  pour tout le problème que j'ai eu, et surtout parce que jamais parmi tous ces gens à qui j'ai parlé personne ne m'a mentionné les frais de 50.00 pour le modem.   je vous remercie d'avance   Rolande Robitaille 450-654-1122",3
269482,18-OCT-11,17-OCT-11,Emer,,en,174.92.53.104,ceroyinc@sympatico.ca,13650112,000000120614869,4,3,"I was scheduled for a service call to install fibre internet service. Appointment was arranged on October 11th (AM) Reference #120465491 for service on October 17th between 12PM - 5PM. The technician did not show up - called customer service and spoke with agent Emer (EY01049)and was advised that the appointment was for October 28th and not the 17th. I insisted it was not the case and I suspect that after further inquiry on her part, she realized that there was an error on Bell's part and gave me a 50% discount on my service for 1 year + a 50% discount on the one time modem charge. She handled the situation quite well and should be complimented for her efforts. 

This is now the 3rd time in 3 years that I've experienced problems with Bell Service (the 1st time in October 2008 905-851-9638, again in May/June of 2011 416-540-3657, and now. When will Bell get it right. My assessment is that the inmates are running the prison!

Roy Cetlin
905-851-9630
",3
269483,18-OCT-11,04-OCT-11,Melvin,,en,65.95.93.152,y2b@sympatico.ca,13512356,000000120337621,4,4,"I am sending this message to Bell with respect to my transacation that took place.  I was ready to leave Bell to go to Rogres for my internet.
Your representative negotiated a lower price and I agreed, although my bill has once again been billed $58.90.
I was given a new moden for wireless which I should have been credited because I was never provided with the wireless with such a high fee and secondly, my fee was reduced and I'm still being billed the same.
Kindly look into this matter credit my account appropriately.",4
269484,18-OCT-11,17-OCT-11,Budala,,en,70.50.109.146,tonyd@sympatico.ca,13662600,000000120593285,5,5,"Decrease the Wait time.

HOWEVER, THE CUSTMER SERVICE REP WAS EXTEMELY COURTEOUS, PATIENT AND EFFICIENT. I SAW THAT HER NAME IS BUDDALA. SHE DESERVES COMMENDATION.",4
269485,18-OCT-11,17-OCT-11,Wissem,,fr,67.70.76.83,france_gregoire17@sympatico.ca,13652590,000000120619821,1,1,Parler avec quelqu'un du Québec et non avec quelqu'un en Tunisie Je crois que vous nous prenez pour des valises,1
269486,18-OCT-11,17-OCT-11,Madhu,,en,74.12.185.231,ellisb@bell.net,13652056,000000120603577,2,2,get some agents who listen and understand English,1
269487,18-OCT-11,17-OCT-11,Divya,,en,184.148.176.231,richardjenny@sympatico.ca,13660334,000000120595401,4,4,talking with bell info i was told by your  personel it was good info got it fix by tecknison i 10 minute it was battery thank you for info ,5
269488,18-OCT-11,17-OCT-11,Bobbie-Jo,,en,76.70.73.187,hambone@bell.net,13653468,000000120601161,5,5,not much,5
269489,18-OCT-11,13-OCT-11,Lobna,,fr,65.94.5.29,verdoni@sympatico.ca,13615850,000000120516883,5,5,,5
269490,14-OCT-11,13-OCT-11,Jose,,en,76.71.128.143,ftdugas@sympatico.ca,13607378,000000120522872,4,3,Jose was polite and very helpful. Unfortunately my connection problem is still not great.   It still says quite often connection is  low.   I don't understand why it isn't better.,3
269491,16-OCT-11,13-OCT-11,Yves,,en,184.147.37.122,efbrown@sympatico.ca,13606780,000000120527210,4,3,"Tech arrived on Friday afternoon, internet problem resolved. To return on Monday 17 Oct to do rewiring outside.",5
269965,15-OCT-11,14-OCT-11,David,,en,174.89.137.34,vincent011@sympatico.ca,13628488,000000120547836,4,1,"need to be advised when Fibe internet will be available in my building, Etobicoke, currently all Rogers. NOT pleased with the ""Bell Rural Hub"" currently only option. Need answers or I will need to switch to Rogers for high speed internet.",3
269966,16-OCT-11,15-OCT-11,Abir,,fr,173.176.237.246,vdesforges@sympatico.ca,13638996,000000120571242,1,2,"La dame qui m'a répondu (XZ575) a fais preuve d'arrogance et fait de cet appel une expérience frustrante. Elle ne démontrait aucune écoute et était même accusatrice dans ses propos. J'ai dû annuler les services de Bell car la disponibilité de ceux-ci était limitée à ma nouvelle adresse. L'internet y était disponible à une vitesse maximum de 2 mb/s et la télévision n'y était pas encore disponible (fibe ou antenne pour l'édifice). Avant mon appel du 15 octobre, j'avais encore l'intention de revenir avec les services de Bell dès qu'ils seraient disponibles. Aujourd'hui, j'en doute énormément. ",1
269967,16-OCT-11,14-OCT-11,Salvador,,en,184.146.127.239,sebastian.coppa@sympatico.ca,13627094,000000120552751,5,5,Nothing. The rep was great! ,5
269968,16-OCT-11,15-OCT-11,Insaf,,fr,174.93.222.109,moniquereeves@sympatico.ca,13635898,000000120566154,5,5,,5
269969,16-OCT-11,15-OCT-11,Hayett,,fr,70.30.234.68,milabrie@sympatico.ca,13635724,000000120575374,5,4,,5
269970,16-OCT-11,13-OCT-11,Methil,,en,67.70.85.131,sm.watson@sympatico.ca,13614766,000000120536692,4,5,I found it very difficult to understand the 2 technicians for Friday and Saturday but on Sunday Adam 6019474 actually was a english speaking person and the trouble was resolved with him.,4
269971,16-OCT-11,15-OCT-11,Zaccheus,,en,70.24.155.170,wrbates@sympatico.ca,13639252,000000120572014,5,5,,5
269972,16-OCT-11,15-OCT-11,Arturo,,en,70.24.155.170,wrbates@sympatico.ca,13639254,000000120573905,5,5,,5
269973,16-OCT-11,13-OCT-11,Srinivasan,,en,207.219.69.217,davidness@sympatico.ca,13606044,000000120532503,1,1,fix the problem ,1
269974,16-OCT-11,15-OCT-11,Srinivasan,,en,174.92.108.66,michael.lovelock@sympatico.ca,13635616,000000120567823,4,3,,5
269975,16-OCT-11,15-OCT-11,Naveenkumar,,en,174.92.83.11,jeanniemac@sympatico.ca,13633572,000000120572540,4,5,,4
269976,16-OCT-11,15-OCT-11,Moses,,en,184.144.45.169,connors50@sympatico.ca,13631086,000000120571841,5,5,,5
269977,16-OCT-11,15-OCT-11,Maissa,,fr,74.15.119.80,denis_langlois@sympatico.ca,13631456,000000120569829,5,5,Oui voir si mes forfaits sont les plus avantageux,3
269978,16-OCT-11,15-OCT-11,Abdelhakim,,fr,184.145.214.249,chamberland.jacques@sympatico.ca,13630812,000000120567321,4,4,"Durant l`attente d`un agent ou préposé,
une voie tanante à toute les 30 ou 40 secondes me répétait merci de ma patience.Ça devenait trop répétitif à la longue. Ok pour la musique.",4
269979,16-OCT-11,12-OCT-11,Aleem,,en,69.159.63.219,harry.boutilier@sympatico.ca,13594490,000000120495593,3,3,"my internet could have worked on sat oct 8th when i got the move order done, instead I had  no internet until thurs oct 13th in the afternoon, sure hope I get a credit for 6 days without internet service",2
269980,16-OCT-11,29-SEP-11,Andrea,,en,184.146.123.122,effie_sertzes@sympatico.ca,13443006,000000120231342,5,4,nothing,5
269981,16-OCT-11,15-OCT-11,Oscar,,en,204.101.237.139,blakemackenz@sympatico.ca,13630328,000000120571756,5,5,,5
269982,16-OCT-11,14-OCT-11,Christina,,en,74.15.76.89,petervens@sympatico.ca,13625772,000000120548448,4,4,everything was fine,4
269983,16-OCT-11,15-OCT-11,Kamel,,fr,70.53.201.205,sylvio.ricard@sympatico.ca,13638524,000000120572755,5,5,"Le probleme a ete resplu donc Je suis satisfaite,  Merci.",5
269984,16-OCT-11,15-OCT-11,Catherine,,en,174.93.160.178,donald.lowe@sympatico.ca,13631750,000000120574417,1,1,,1
269985,16-OCT-11,15-OCT-11,Tyrone,,en,70.30.20.235,bourbonnais_3@sympatico.ca,13630422,000000120569664,5,5,,5
269986,16-OCT-11,15-OCT-11,Jose,,en,174.88.10.78,gunther.niesar@sympatico.ca,13632818,000000120569712,5,4,,5
269987,16-OCT-11,15-OCT-11,Asma,,en,184.144.43.68,jandileggett@sympatico.ca,13633394,000000120572684,5,3,"Asma did everything that she could to help me. The line was clear and everything was working when our conversation was finished, and also when she phoned back later. However that evening, last evening, we lost our internet connection again. It was still not there this morning. I unplugged the modem while we went to church. I plugged it in a few minutes ago, and it is working fine again. This ""off again, on again"" is very frustrating. Irene Leggett",4
269988,16-OCT-11,15-OCT-11,Ashwini,,en,67.68.57.19,cits@sympatico.ca,13630948,000000120575541,5,5,,5
269989,16-OCT-11,15-OCT-11,Cathrine,,en,50.101.149.81,byuhasz@sympatico.ca,13630576,000000120569118,5,5,Catherine's english wasn't always understandable,5
269990,14-OCT-11,13-OCT-11,Robert,,en,50.101.223.103,ehayward@sympatico.ca,13606792,000000120518124,5,5,can't think of anything,5
269991,14-OCT-11,09-OCT-11,Nikitha,,en,174.89.18.157,lynn059@sympatico.ca,13562640,000000120443770,5,4,,5
269992,14-OCT-11,12-OCT-11,Cori,,en,69.158.51.9,brana7ofeigur@sympatico.ca,13591006,000000120499459,5,5,Nothing any better,5
269993,14-OCT-11,12-OCT-11,Jean,,en,70.55.28.133,rk.coleman@sympatico.ca,13600300,000000120503947,1,2,"Do what you said you would do.  Check the tape of my hour-long call:  I was told 3 times that within 24-48 hours from Wednesday approx. 4:00 a Bell IT specialist would go into a Bell server and delete all the double and triple emails WHICH YOUR SYSTEM HAD GENERATED.

That WAS NOT DONE.

When I started the support call I had approx. 2450 emails, mostly doubles and triplicates.  By the time the call was over (and by the way...this was to AGAIN fix a problem CAUSED BY YOU that was the subject of an earlier call for exactly the same thing) I had over 4400 emails in my Inbox.",1
269994,14-OCT-11,11-OCT-11,Diddharth,,en,64.229.238.6,rwoods69@sympatico.ca,13586378,000000120460515,5,5,,5
269995,14-OCT-11,13-OCT-11,Khan,,en,70.27.109.215,melanjo@sympatico.ca,13611470,000000120527635,5,5,"mr khan was very good ,the only thing would be that he would speak a little more loudly ",5
269996,14-OCT-11,13-OCT-11,Asra,,en,70.31.105.34,thomas.casler@sympatico.ca,13615484,000000120526249,5,5,Service was excellent - your representative was polite and efficient.Thanks!,5
269997,14-OCT-11,12-OCT-11,Kevin,,en,74.14.57.179,rsweitzer@bell.net,13600634,000000120498516,4,4,,4
269998,15-OCT-11,14-OCT-11,Mahender,,en,184.146.128.252,ray.andrews@sympatico.ca,13626196,000000120545997,5,5,Everything was great on this call. Mahender scores a 10 out of 10.,5
269999,15-OCT-11,14-OCT-11,Amine,,fr,65.92.29.60,alex.arcand@sympatico.ca,13617026,000000120540529,5,5,,5
270000,15-OCT-11,14-OCT-11,Daniel,,en,70.26.175.96,ray.kelly@sympatico.ca,13626198,000000120542601,5,5,,5
270001,15-OCT-11,12-OCT-11,Mounira,,fr,216.209.224.165,margaud@sympatico.ca,13597646,000000120500590,4,2,J'aimerais ne pas avoir à appeler à tout bout de champ pour demander un meilleur prix pour le service Internet puisque nous n'avons pas accès à la haute Vitesse.,2
270493,17-OCT-11,16-OCT-11,Mehdi,,fr,67.70.51.84,nbiss@sympatico.ca,13645154,000000120591271,3,5,1l me parlait tellement vite que je suis devenue nerveuse et l'impatience s'est faite sentir je lui ai transmis mes sentiments et tout s'est bien classé.  avec bell le seul désagrément on communique avec du mon de la tunisie et non des bons québécois qui sont de notre langage,3
270494,17-OCT-11,16-OCT-11,Jose,,en,174.93.237.8,marion.standish@sympatico.ca,13644476,000000120588598,4,4,,4
270495,17-OCT-11,16-OCT-11,Omer Ahmed,,fr,70.26.183.135,jean.april@sympatico.ca,13642980,000000120589529,3,2,,4
270496,17-OCT-11,16-OCT-11,Kathy,,en,70.48.252.22,r.matos@sympatico.ca,13645710,000000120585690,5,5,none,5
270497,17-OCT-11,16-OCT-11,Bettaib,,fr,159.33.64.216,micheldesjardins@sympatico.ca,13644828,000000120581132,5,5,Pour l'instant vraiment rien,5
270498,17-OCT-11,15-OCT-11,Arun,,en,192.75.48.150,malcg@sympatico.ca,13635106,000000120566166,5,5,Nothing!,5
270499,17-OCT-11,15-OCT-11,Rahma,,fr,65.95.15.164,andree059@sympatico.ca,13629722,000000120562962,5,5,n/a,5
270500,17-OCT-11,15-OCT-11,Hourry,,fr,76.67.142.76,aclou@bell.net,13629350,000000120570933,4,5,Avoir plus de personnel car ils sont débordés vu l'attente que l'on doit attendre.,4
270501,17-OCT-11,16-OCT-11,Manel,,fr,70.26.210.98,ricbele@sympatico.ca,13645926,000000120586612,4,4,,4
270502,17-OCT-11,16-OCT-11,Keith,,en,74.14.158.198,victoria24@sympatico.ca,13647300,000000120588746,1,1,dont know?,1
270503,17-OCT-11,16-OCT-11,Rajesh,,en,70.29.58.248,csue@sympatico.ca,13641028,000000120592499,3,1,"Rajesh was helpful but the department that he wanted to refer me to was closed. Therefore, it was not his fault that my problem was not resolved. He promised a 24 hour window in which the proper department would call.",3
270504,17-OCT-11,14-OCT-11,Jean,,en,184.148.188.140,ecorrigan@bell.net,13619940,000000120544845,5,5,,4
270505,17-OCT-11,15-OCT-11,Dawood,,en,70.55.31.236,sherrykondracki@sympatico.ca,13638052,000000120576870,5,5,"Nothing....this lad is a keeper!
Wonderful telephone manners and impecable english to say nothing about his product knowledge!",5
270506,17-OCT-11,16-OCT-11,Patrick,,fr,76.65.140.235,mmeneshian@sympatico.ca,13644932,000000120582109,4,4,"Votre service O.K.

Vos prix sont  elevé",4
270507,17-OCT-11,16-OCT-11,Estephania,,en,129.97.45.244,andrea_charette@sympatico.ca,13639916,000000120580725,4,4,,5
270508,17-OCT-11,16-OCT-11,Keerthi,,en,70.27.44.172,irma.taylor@sympatico.ca,13642730,000000120583261,5,4,,5
270509,17-OCT-11,16-OCT-11,Simon,,fr,70.31.223.12,bluaworld@sympatico.ca,13640386,000000120587695,1,1,"Vous avez modifié les paramètres de mon compte sans m'avertir. Plus de 150 courriel d'affaires et personnels se sont ramassés dans une boite sympatico qe je n'utilise pas.  J'ai manqué 3 occasions d'affaires et potentiellement quelques milliers de dollars.  Je rapelle votre service ce matin afin de parler avec qq'un d'expérience et s'il ne peut remettre mon compte comme il se doit, vous ferez face à une poursuite.  

Votre association avec MSN est dangereuse.  Vous ne supportez pas Firefox.
Vos techs ne sont formés adéquatement

Vous avez le tout d'irriter de façon majeur vos client et êtes un leader dans l'industrie pour tous ce qu'il ne faut pas faire.",1
270510,17-OCT-11,16-OCT-11,Nikitha,,en,184.147.178.71,k.riddle@sympatico.ca,13643456,000000120582621,5,5,,5
270511,17-OCT-11,16-OCT-11,Gabriela,,en,74.14.4.67,seiden_family@sympatico.ca,13646442,000000120585181,5,5,,4
270512,17-OCT-11,11-OCT-11,Soumaya,,fr,70.51.14.20,g.lesage@sympatico.ca,13578172,000000120464971,5,4,,5
270513,17-OCT-11,13-OCT-11,Arun,,en,65.95.4.215,james.quinlan@sympatico.ca,13608746,000000120515664,5,5,My problem took a long time to resolve and I didn't feel rushed.  It was very pleasant working with Arun.,5
270514,14-OCT-11,12-OCT-11,Abir,,fr,216.208.205.29,bernardduval@sympatico.ca,13590696,000000120489328,3,3,"je souhaite avoir un service inernet efficace. quand vous recevez mon paiement, mon paiement est complet alors quand j utilise internet je veux avoir un service de base complet. il est evident que je ne sius pas satisfait de votre service
",1
270515,15-OCT-11,14-OCT-11,Oliver,,en,64.231.2.42,natalie.hiles@sympatico.ca,13625162,000000120562457,3,3,Had knowledge of the ipad behavior when connecting to the bell router via wifi using WEP security and an INCORRECT password. I figured it out on my own by reviewing the router WEP default settings and verifying the password key i had recorded (incorrectly). ,3
270516,15-OCT-11,14-OCT-11,Arun,,en,65.92.22.189,tnathanson@sympatico.ca,13628186,000000120544405,5,5,Not much,5
270517,15-OCT-11,14-OCT-11,Vikram,,en,184.146.158.215,john229@sympatico.ca,13622342,000000120545617,5,5,,5
270518,15-OCT-11,14-OCT-11,Diaraye,,fr,184.147.254.150,andrebiron@sympatico.ca,13617206,000000120539254,5,5,,5
270519,15-OCT-11,13-OCT-11,Melvin,,en,70.49.227.29,hummerspt@sympatico.ca,13608338,000000120517323,5,4,,5
270520,15-OCT-11,14-OCT-11,Tyrone,,en,70.27.232.214,sjhooper@bell.net,13627332,000000120551405,5,4,,5
270521,15-OCT-11,18-SEP-11,Mohan,,en,65.95.91.63,burlingtonglen@sympatico.ca,13298608,000000119960578,3,4,There was a bit of a language understanding problem with Mohan plus our connection was not the best. i.e. hard to hear him.,4
270522,15-OCT-11,11-OCT-11,Srinivasan,,en,174.91.147.160,pamela.daly@sympatico.ca,13584682,000000120468975,4,3,Still having intermittend disconnection issues,3
270523,15-OCT-11,05-OCT-11,Christianne,,en,76.67.61.161,patriciastewart71@sympatico.ca,13522770,000000120357718,4,4,"I called to resolve the issue of my Ottawa internet having NOT been canceled as ordered as of 31 May 2011. I was continually billed and was told during this call by Lynn that my account would be $0. But I would like to be refunded the money I paid in June and July!
It has take a lot of time trouble and anxiety trying to get this problem fixed and Lynn was far and away the most helpful person I have spoken to. She was terrific!",5
270524,15-OCT-11,14-OCT-11,Mario,,en,69.157.74.78,lesliecrerar@bell.net,13623384,000000120539094,5,5,,5
270525,16-OCT-11,14-OCT-11,Allaura,,en,208.72.120.52,kels@bell.net,13622876,000000120544552,5,5,"It could have been faster, my call lasted over one hour but there were many details to work out.",4
270526,16-OCT-11,15-OCT-11,Haykel,,fr,70.51.5.168,dost007@sympatico.ca,13631792,000000120579335,5,5,accelerer le processus,4
270527,16-OCT-11,15-OCT-11,Priya,,en,67.71.7.128,krampitz@sympatico.ca,13634410,000000120572809,5,4,,5
270528,16-OCT-11,15-OCT-11,Niyaz,,en,174.95.213.146,catwin@sympatico.ca,13630749,000000120565977,5,5,Maybe Bell could contact long time users and offer them a better rate....instead of us always calling in to ask for a loyality deal.,5
270529,16-OCT-11,15-OCT-11,Mohammed,,en,70.31.157.158,david.wong3@sympatico.ca,13631350,000000120577986,5,5,Wait time for a representative could be shorter.,5
269010,15-OCT-11,12-OCT-11,Ashok,,en,74.12.86.82,dianeandharryfrank@bell.net,13592676,000000120512717,3,3,"our dissatisfaction is not really the customer care rep's fault but rather that of the ""loyalty team member"" Bernadette that called me to offer me a continuation of the 10.00 per month discount for the internet.  I agreed to extend my contract for 1 year.  

AT NO TIME DID SHE MENTION THAT MY SERVICE WOULD BE SWITCHED TO FIBER OPTIC AND THAT INTERNET SERVICE WOULD BE UNAVAILABLE FOR 48 HOURS - WHICH IN MY CASE WAS ACTUALLY 1/2 days - during which we were running round the house trying to figure out what went wrong until we discovered that the delay was due to a switch in service WHICH WE NEVER REQUESTED AND WAS NEVER MENTIONED TO US. I even called the general customer service number to confirm the fees and, in the process, heard a recording about there being a service interruption for the internet but not if you are already a subscriber.  I asked the customer service rep (Bernie) if that pertained to me and he assurred me that there was no reason my service would be interrupted.   

If I knew I would not have agreed to it, given the upset, lost time and the requirement that ultimately, despite being warned to be at home the next morning between 8-noon in case a service person needed to get inside the house - NO ONE CAME.  I CALLED AND WAS ADVISED THAT WHILE A CALL WAS BOOKED FOR US THE TECHNICIAN WAS VERY BUSY AND COULD LIKELY NOT MAKE IT TO OUR HOUSE!  
Ultimately I was transerred by phone to a senior technician with whom we spend 1.5 hours on the phone connecting our service.  SO WE ARE VERY DISSATISFIED INDEED, though not necessarilly with the rep who is the subject of this. 
i HAVE ALWAYS WONDERED WHETHER ANYONE EVEN READS THESE...    ",2
269011,15-OCT-11,15-SEP-11,Revathi,,en,174.89.52.182,maccaull@sympatico.ca,13269534,000000119911804,3,4,,2
269012,15-OCT-11,14-OCT-11,Pascal,,fr,74.12.246.67,bericlaquerre@sympatico.ca,13617870,000000120547950,5,5,Tout est bien correct,5
269013,15-OCT-11,14-OCT-11,Robert,,en,65.92.55.61,r.simser@bell.net,13626084,000000120562330,4,4,Shorter wait time to speak with a contact,4
269014,15-OCT-11,14-OCT-11,Karim,,fr,74.15.138.223,nscaff@sympatico.ca,13625412,000000120558203,1,1,regler le probleme,1
269015,15-OCT-11,14-OCT-11,Mohamed,,fr,74.15.138.223,nscaff@sympatico.ca,13625414,000000120554712,1,1,regler le probleme,1
269016,15-OCT-11,14-OCT-11,Juan,,en,76.69.153.12,dbushell@sympatico.ca,13619408,000000120547096,5,5,,4
269017,15-OCT-11,10-OCT-11,Jose,,en,74.14.111.94,brentwood@sympatico.ca,13566066,000000120451528,5,5,"This was a very unusual circumstance.  One of the technicians in India chose to do something which resulted in all of my emails going into my Junk Mail file.  It was very difficult to get them returned to their original file but Jose did a wonderful job and succeded in restoring the files and solving the original probelm  He was very gracious.  Thank you, Jose.
Terry Grier.",5
269018,15-OCT-11,14-OCT-11,Mohamed,,fr,70.52.53.34,jean.dauth@sympatico.ca,13621930,000000120547917,5,5,,4
269019,15-OCT-11,12-OCT-11,Syed Mustafa,,en,67.71.94.59,jim.claire@sympatico.ca,13595582,000000120496383,,3,"I believe a survey showed that Bell Canada has the worst customer service record in the country. My recent experience with Bell confirms that finding. 

On October 4th I requested that my telephone number (705-653-3054) and internet service be transferred from 197 Market St. in Campbellford, Ontario, to 174 Oliver Rd., Apt 244 in Campbellford, Ontario. I received an email confirmation from Bell dated October 4th confirming that all of this would occur on October 6th (Transaction number A98A92V7).

To make a frustrating story short, my phone service was restored on October 11th and internet service on the 12th. All of this followed several phone calls to 310-BELL and, in one case, out and out rudeness from one of your representatives who suggested if I wasnt happy with the way things were perhaps I should look elsewhere. By the way, I am doing exactly that.

James Dunk
174 Oliver Rd., Apt 244
Campbellford, Ont.
705-653-3054
",1
269020,15-OCT-11,14-OCT-11,Anirban,,en,67.70.17.77,shirleyandfrankclaydon@sympatico.ca,13627262,000000120538526,5,5,The whole area of passwords for all the various aspects of my interaction with Bell seems very complicated.  It is always a mystery to me how the Bell technical staff are able to sort out most of the problems I encounter.  Is there not a simpler way to manage this aspect of security.,4
269021,15-OCT-11,14-OCT-11,Venkatesh,,en,76.68.130.188,j.weeks@sympatico.ca,13621648,000000120556618,5,4,,5
269022,15-OCT-11,14-OCT-11,Zishan,,en,70.54.132.87,yahping@sympatico.ca,13628824,000000120560851,3,2,,3
269023,15-OCT-11,14-OCT-11,Wael,,fr,70.26.189.216,soleilhelene@bell.net,13627438,000000120554533,1,1,"avoir une personne qui comprend ce que je lui demande sans avoir à répéter plusieurs fois et parler avec un représentant du Québec.
",
269024,15-OCT-11,14-OCT-11,Troy,,en,70.27.138.206,horsfall@sympatico.ca,13621378,000000120554925,5,5,Nothing,5
269025,15-OCT-11,13-OCT-11,Patricia,,en,70.53.171.6,lowryg@sympatico.ca,13610688,000000120537517,5,5,It would be nice to see the person who is helping may be just a picture.,4
269026,15-OCT-11,14-OCT-11,Marco,,en,76.64.73.163,woody1945@bell.net,13628752,000000120560522,5,5,,5
269027,15-OCT-11,14-OCT-11,Mudilyar,,en,65.95.70.63,barry8@sympatico.ca,13617728,000000120556028,5,5,,5
269028,15-OCT-11,14-OCT-11,Carlos,,en,70.30.147.175,richard.k@sympatico.ca,13626384,000000120540625,5,5,not a thing,5
269029,15-OCT-11,14-OCT-11,Patrick,,fr,70.26.225.188,dumontregis@sympatico.ca,13619880,000000120552950,5,5,"Je ne comcpreds pas pourquoi je recois des appels de Bell et je n'ai aucune réponse et tonalité quand je réponds al""appel, cela à durer plusieurs jours avant queje recommunique avec Bell, mais personne ne connait la solution ou n'a de réponses ??????",4
269030,15-OCT-11,10-OCT-11,Alex,,en,174.89.239.130,bmckay3653@bell.net,13565960,000000120450241,4,4,No problem with the service.,4
269031,15-OCT-11,14-OCT-11,Wynbert,,en,70.51.97.40,b.huitema@sympatico.ca,13617608,000000120556249,5,5,Nothing ,5
269032,15-OCT-11,14-OCT-11,Mohamed Amine,,fr,174.89.77.216,denisecouillard@sympatico.ca,13619526,000000120553354,5,5,,5
269033,15-OCT-11,14-OCT-11,Cyra,,en,76.64.59.75,tcicvaric@bell.net,13627908,000000120546075,2,1,I was promised a follow up call later that day.  Your representative never called me back.  When I called another customer retention representative I was told the offer I was told about earlier in the day did not exist.,1
269034,15-OCT-11,14-OCT-11,Skander,,fr,174.89.186.29,lestoutous@sympatico.ca,13623392,000000120557875,3,1,Je suis en attente de rappel d'un technicien,
269035,15-OCT-11,14-OCT-11,Brenda,,en,70.55.50.221,meidty@sympatico.ca,13624456,000000120555854,2,1,have someone that could speak english,1
269492,16-OCT-11,14-OCT-11,Aquiles,,en,74.14.86.167,sylviaanderic@sympatico.ca,13627776,000000120562124,5,5,"The only problem.. was quite a long wait before a technician was available. However, once we connected.. he wal completely understanding my dilemna.. and knew how to fix it.",5
269493,16-OCT-11,12-OCT-11,Wahida,,fr,67.68.208.252,michelinecaouette7@sympatico.ca,13598316,000000120489056,,1,avoir un support technique pour connecter ma tablette SAMSUNG,5
269494,16-OCT-11,15-OCT-11,Kalyca,,en,24.141.189.128,jpstamour@sympatico.ca,13634022,000000120564336,1,,"The representative told me : Miss, i know you want more money.

We had cancelled our internet on september 15th. I am still waiting for a box to return the modem. Nothing has been honored on your end. We have been billed for internet when we have called to cancel in January, in July and again in September. How many times does it take to cancel our internet? It takes 10 months so far. We will see. We have been billed again since the cancellations and we will probably be billed again. All i have wanted since January is to cancel my internet. 

I cant believe a representative said I know you want more money. How ignorant is that? Is that the way you treat a customer that has been with you for over 18 years? I have had internet with Bell since only dial-up existed and i get treated like this. If nothing is done, i will change my remaining services to other providers just to make a point and i will make sure everyone i know understands how Bell gets treated. 

I pay over 3000$ to bell every year for my services. Now you might lose it all. The ball is in your court.

Managers, account operators and executives should read this message. The person I spoke to should be fired as well. Smarten up. Bell is not exclusive anymore and this is very bad for business. You say you record conversations with clients, well how about you listen and review this conversation. Waiting to see what will be done on your part.


Jean-Paul St-Amour b1mhrw92

follow up is required by myself.

",1
269495,16-OCT-11,15-OCT-11,Sajid,,en,69.159.5.152,ve3jcb@sympatico.ca,13638998,000000120566309,5,5,,5
269496,16-OCT-11,05-OCT-11,Edgardo,,en,184.147.228.188,nradojcic@sympatico.ca,13522526,000000120365705,5,5,,4
269497,16-OCT-11,14-OCT-11,Carlton,,en,64.231.44.174,phunton@sympatico.ca,13625834,000000120560774,1,1,Fix the probelm!  I have filled out this questionnaire twice and was unable to submit because the interent connection was lost.  This is the problem!  Slow loading of this web site - at least one minute - and slow repsonse all round.,2
269498,16-OCT-11,15-OCT-11,Hema,,en,70.26.111.212,colettepotvin@bell.net,13631056,000000120578010,1,1,,2
269499,16-OCT-11,10-OCT-11,Samantha,,en,70.53.40.168,debra.beland@sympatico.ca,13566908,000000120451323,5,5,,4
269500,16-OCT-11,13-OCT-11,Mohamed,,en,76.71.93.196,mpoulin2@sympatico.ca,13612002,000000120536475,5,5,"this one time was right on,

Mohamed was very helpful
",5
269501,16-OCT-11,14-OCT-11,Will,,en,174.88.219.237,alst2010@sympatico.ca,13617106,000000120542489,4,4,?,4
269502,16-OCT-11,15-OCT-11,Afroze,,en,76.68.127.159,gfrantzis@bell.net,13632552,000000120579892,4,4,"i finaly got the modem in my mailbox,a block away....i was told i will receive it by UPS so i was not looking for it...
the wait to talk to someone  on the phone a little to long",4
269503,16-OCT-11,15-OCT-11,Martin,,en,76.65.186.113,jansen.fissel@sympatico.ca,13633430,000000120579087,5,5,"MARTIN WAS AN AMAZING REP.  HE WAS VERY CURTIOUS AND KNOWLEDGEABLE AND FIXED THE PROBLEM QUICKLY.

THANK YOU MARTIN",5
269504,16-OCT-11,15-OCT-11,Hatem,,fr,70.49.72.48,savard.levesque@sympatico.ca,13637850,000000120580157,3,4,C'est tomber en panne par hazard et ça s'est solutionné par hazard... du moin c'est ce que j'ai perçu.,2
269505,16-OCT-11,15-OCT-11,Hemavathi,,en,74.15.36.251,dkspencer_1@sympatico.ca,13631656,000000120568729,2,2,the person had no idea on how to help me though she tried,4
269506,16-OCT-11,14-OCT-11,Nicholas,,fr,174.88.176.132,jean-yves.demers@sympatico.ca,13621924,000000120558294,4,4,"Réduire le temps de réponse, 18 min. est exagéré.",4
269507,16-OCT-11,14-OCT-11,Faqria,,en,70.27.170.145,d.yule@sympatico.ca,13619160,000000120551239,3,,"As I am unable to review the results
as I have tried to log into Bell
and it did not take my new password
I will try again tomorrow.
Thanking you again in advance.
ONE OF THE PROBLEMS, WHEN A PASSWORD
DOES NOT WORK AFTER IT HAS BEEN CHANGED
IT IS VERY TIME CONSUMING, AND WE DO NOT
HAVE TIME, TO CONSTANTLY BE GOING BACK
AND RETRYING, IF SOMEONE COULD LOOK INTO
THIS IT WOULD BE VERY HELPFUL.
Thank you again
Sincerely
Donna Yule

Donna Yule
",5
269508,17-OCT-11,12-OCT-11,Melissa,,en,76.69.13.116,jcyr21@sympatico.ca,13595356,000000120503370,5,5,"My discusion with Melissa was (for the first time with Bell, it seems) ""hassle-free. She seemed to sense that I was frustrated to the point of dropping Bell and resolved the matter to my entire satisfaction. I hope this will become the ""standard"" for Bell providing Customer Satisfaction.",5
269509,17-OCT-11,14-OCT-11,Daniel,,en,70.27.170.18,marilynart@bell.net,13624122,000000120554428,3,3,"we have been withiut telephone service since the internet was repaired,only one phone which is in the garage works.the gentleman who repaired the internet knowes we only have one phone which is outside our living area when cau i expect phone service ",3
269510,17-OCT-11,16-OCT-11,Asha,,en,70.30.53.47,bandl@sympatico.ca,13640188,000000120581095,5,4,,5
269511,17-OCT-11,14-OCT-11,Martin,,en,70.24.55.74,jffonseca@sympatico.ca,13622056,000000120545955,1,1,Have a better delivery timeline of your products. Your customers don't run on business hours and use your services 24 hours/day - hence shipment options should include weekends.,
269512,17-OCT-11,16-OCT-11,Katherine,,en,72.38.106.242,jallen5@sympatico.ca,13642870,000000120584589,4,5,Nothing!,5
269513,17-OCT-11,16-OCT-11,Houcem,,fr,70.31.238.147,fchagnon@sympatico.ca,13641900,000000120591438,5,4,NA,5
269514,17-OCT-11,14-OCT-11,Gabriel,,en,76.64.72.85,hilaryandjohn.fowler@sympatico.ca,13621323,000000120541570,5,4,,5
269515,17-OCT-11,29-SEP-11,Mario,,fr,69.159.128.234,pistul@sympatico.ca,13449422,000000120220811,5,5,,4
269516,17-OCT-11,29-SEP-11,Akrem,,fr,69.159.128.234,pistul@sympatico.ca,13449424,000000120228845,5,5,,4
269517,17-OCT-11,16-OCT-11,Gabin,,fr,70.24.248.191,maym@sympatico.ca,13644624,000000120585116,5,5,,5
269518,17-OCT-11,14-OCT-11,Evan,,en,207.210.30.240,mojgan.moshiri@sympatico.ca,13624834,000000120548054,5,5,,5
269519,17-OCT-11,16-OCT-11,Zouhair,,fr,70.24.248.191,maym@sympatico.ca,13644626,000000120585550,5,5,,5
269520,14-OCT-11,13-OCT-11,Will,,en,69.157.101.93,daniel.rodrique@sympatico.ca,13605912,000000120520682,5,5,"You had my hardware problem fix within 30hrs of my calling it in including the shipping of the replacement modem.   Many, many, many thanks.",5
269521,14-OCT-11,11-OCT-11,Evan,,en,216.168.105.249,judyreilly@bell.net,13580718,000000120478079,4,4,"The 1st rep. I spoke to had a stron french accent, I couldn't understandher. I was very frustrated and she was rude.",2
269522,14-OCT-11,13-OCT-11,Anis,,fr,65.92.39.73,nicole.lavallee@bell.net,13612372,000000120515249,5,5,rien,5
270002,15-OCT-11,14-OCT-11,Tejaswvi,,en,70.24.213.76,arthur.archibald@sympatico.ca,13617470,000000120552680,4,4,could have saved some time by checking to see if the e-mail address was valid ( it was missing the @),5
270003,15-OCT-11,14-OCT-11,Haykel,,fr,70.30.186.35,dthibault002@sympatico.ca,13619866,000000120562160,4,5,Rien,4
270004,15-OCT-11,14-OCT-11,Moses,,en,76.67.98.239,jbates7410@sympatico.ca,13621852,000000120544426,5,5,"long process it took to  talk to a real peerson.
""push 1 for....etc.""
Great help when we finally found live person",5
270005,15-OCT-11,14-OCT-11,Mohamed,,fr,72.11.168.4,gmoize@sympatico.ca,13620938,000000120543950,1,1,"oN M'A FAIT PERDRE MON TEMPS ET OFFERT UN SERVICE QUI NE M,A RIEN DONNÉ...

eXPÉRIENCE CATASTROPHIQUE...",1
270006,15-OCT-11,14-OCT-11,Moemen Belleh,,fr,72.11.168.4,gmoize@sympatico.ca,13620940,000000120546425,1,1,"oN M'A FAIT PERDRE MON TEMPS ET OFFERT UN SERVICE QUI NE M,A RIEN DONNÉ...

eXPÉRIENCE CATASTROPHIQUE...",1
270007,15-OCT-11,14-OCT-11,Alisia,,en,70.31.43.144,joannev@bell.net,13622238,000000120549839,5,5,nothing she was very helpful,4
270008,15-OCT-11,14-OCT-11,Radhika,,en,70.30.174.235,gerald.armstrong@sympatico.ca,13620726,000000120560033,5,5,,5
270009,15-OCT-11,14-OCT-11,Hourry,,fr,174.93.203.168,dufour_diane@sympatico.ca,13619876,000000120546198,5,5,,5
270010,15-OCT-11,13-OCT-11,Nora,,en,184.148.243.206,jbarone1@sympatico.ca,13608862,000000120517693,5,5,"At the moment, in dealing with Nora, there is nothing that could have been done better..truly very helpful, courteous and patient",5
270011,15-OCT-11,10-OCT-11,Emilio,,en,184.148.135.160,rgs1@bell.net,13571326,000000120456798,5,5,,5
270012,15-OCT-11,11-OCT-11,Philip,,en,174.95.193.71,4samg2@bell.net,13573106,000000120469214,5,5,Fixing the problem was well done,5
270013,15-OCT-11,14-OCT-11,Mohamed,,fr,70.55.54.222,mmoffa@sympatico.ca,13624812,000000120556327,4,3,,5
270014,15-OCT-11,09-OCT-11,Gautham,,en,65.94.99.159,mancini.alexandra@sympatico.ca,13562716,000000120436808,5,5,No improvement needed,5
270015,15-OCT-11,12-OCT-11,Anusha,,en,70.53.108.146,lspearman@sympatico.ca,13597254,000000120507374,4,5,not have had it happen,4
270016,15-OCT-11,14-OCT-11,Manel,,fr,70.29.197.100,solfort@sympatico.ca,13627440,000000120553251,5,5,,5
270017,15-OCT-11,14-OCT-11,Henry,,en,174.95.147.53,klepko@sympatico.ca,13623032,000000120560604,4,3,"Regarding question #2, I answered ""somewhat"" because the problem I was originally reporting, and which appeared to have been resolved after speaking with technical support, re-occured the very next day.",5
270018,15-OCT-11,08-SEP-11,Yves,,en,74.15.103.86,joyce028@sympatico.ca,13181648,000000119740056,4,4,This encounter with Yves was pleasant and well  handled,2
270019,16-OCT-11,14-OCT-11,Sharmila,,en,70.50.48.30,binkhambarrow@sympatico.ca,13617988,000000120542174,1,1,"The person I spoke with had an almost undecipherable accent. Yes; she spoke english but so fast and with such an Indian accent that I could not follow her",2
270020,16-OCT-11,15-OCT-11,Jessica,,en,69.156.145.81,sbrown_34@sympatico.ca,13637882,000000120572379,5,5,,3
270021,16-OCT-11,14-OCT-11,Neha,,en,65.95.40.184,lpdiamond@sympatico.ca,13623672,000000120541999,4,3,spoken to someone in Canada,3
270022,16-OCT-11,15-OCT-11,Mark,,en,70.24.211.146,pmlacoste@sympatico.ca,13636836,000000120577836,1,1,"Bell has not been able to fix our internet problem. As a matter of fact, something that one of the repairmen did affected our phone line as well. I have called numerous times. Each time, I was told that the problem was solved. Each time, the internet and/or phone problems started again almost right away. When the rep that I was speaking to last night was not able to solve the problem, he put me on hold to speak to someone in another department. When he finally came back, he said that I would have to continue with another representative because we had problems with our line that he couldn't solve. He asked me to stay on the line - while he was transferring me,I was cut off. It was not convenient to call back at that time and start all over again, so I will call again today. I am not impressed with the service.",1
270023,16-OCT-11,15-OCT-11,Aymen,,fr,76.65.178.94,andreguertin@sympatico.ca,13629726,000000120579642,5,5,"Avec la réponse que j'ai eu, tout était bien",5
270024,16-OCT-11,15-OCT-11,Juan,,en,74.14.4.162,lgrasley@sympatico.ca,13634714,000000120578286,4,5,"problem resolved; therefore nothing more to be done",5
270025,16-OCT-11,30-SEP-11,Mohamed,,fr,70.53.190.226,gnjoya11@sympatico.ca,13457506,000000120260518,5,5,"Rien, c'est pour la première fois chez Bell que je tombe sur un conseiller qui a été efficace et bref. ",5
270026,16-OCT-11,15-OCT-11,Mouna,,en,76.67.29.205,beaultman7@bell.net,13630178,000000120572389,5,4,,4
270027,16-OCT-11,14-OCT-11,Nadyn,,en,174.95.215.153,john.maloney@sympatico.ca,13622320,000000120539468,5,5,,4
270028,16-OCT-11,15-OCT-11,Med Amine,,fr,174.88.120.206,lucbertrand@bell.net,13634936,000000120570855,4,4,,5
270029,15-OCT-11,14-OCT-11,Sarry,,en,74.14.116.235,pmaddocks@sympatico.ca,13625922,000000120548802,5,3,"Sarry said she would call me backin two hours, unfortunately she didn't & I'll have to call again tomorrow.",4
270030,15-OCT-11,14-OCT-11,Edwitch,,en,67.68.53.213,mdeveny@sympatico.ca,13624440,000000120546046,4,4,"not a thing, THankyou",5
270031,15-OCT-11,14-OCT-11,Alpha,,en,216.121.181.159,gignac_8@sympatico.ca,13620814,000000120558106,4,4,"Not to have may e,mail deactivated , ",3
270032,15-OCT-11,14-OCT-11,Marwa,,fr,184.144.186.183,psom@bell.net,13626010,000000120549656,5,5,,5
270033,15-OCT-11,14-OCT-11,Cecile,,en,74.14.84.52,holmwoods@bell.net,13621366,000000120556892,5,5,it was perfect,5
270034,15-OCT-11,14-OCT-11,Slah,,fr,67.68.56.34,mlanglois585@sympatico.ca,13624786,000000120553300,5,4,,5
270035,15-OCT-11,14-OCT-11,Andrew,,en,70.26.144.72,johmerch@sympatico.ca,13622302,000000120543582,5,4,,5
270036,15-OCT-11,14-OCT-11,Rod,,en,65.94.133.233,foxc@sympatico.ca,13620440,000000120542566,5,5,Nothing.  Rod was knowledgeable and personable.,5
270037,15-OCT-11,14-OCT-11,Kiely,,fr,184.148.233.77,claudette.lizotte@sympatico.ca,13618842,000000120550991,1,1,"il n'y a pas une personne qui dit la même chose !!!!On ne peut jamais parler à la même personne qui s'occupe de notre dossier, il faut répéter notre baratin à tout coup !
QUI CROIRE ????",1
270038,15-OCT-11,14-OCT-11,Shinoj,,en,174.89.42.123,anne_woolger@sympatico.ca,13617312,000000120562328,5,5,"The service representative was very helpful and  polite and capable.  The only thing that I had a concern about, which I did not even voice to him was that he asked for my internet password (seemingly legitimately to resolve my problem long term as he explained) but it just has troubled me a bit wondering if my site is safe.  This is not really the customer care reps fault, it is just more of a question I have with the system.  Or maybe he could have reassured me a bit that I need not worry - though to be fair to him, he did not know that I was having any concerns.  ",5
268500,12-OCT-11,11-OCT-11,Ronalie,,en,12.144.36.206,david.jennie@sympatico.ca,13576560,000000120482266,5,5,,5
268501,12-OCT-11,11-OCT-11,Mohan,,en,70.24.7.78,jaydowell@sympatico.ca,13579799,000000120459880,5,5,"Sorry,
     I don't have one thing.",5
268502,12-OCT-11,11-OCT-11,Saoussen,,fr,174.93.218.216,desroga@sympatico.ca,13576846,000000120463978,5,5,Un service parfait! ,5
268503,12-OCT-11,11-OCT-11,Kat,,en,174.95.252.63,mnahal@sympatico.ca,13583622,000000120460450,3,3,"On July 19, 2011 I returned a modem and I followed up with a call to check if it was received, this took about 45 minutes from the start to the finish. My account showed it was received on July 24,2011.In October my bill arrived with a $75 charge for this modem. I called again to inquire this charge and again it took 45 minutes. When they checked my account, they confirmed that they received the modem back in July only after I was able to give a Tracking Number. I feel there is a system deficiency between Customer Care, Return Dept. and Billing. If my account shows it returned why would my account charge me? I also feel the waiting time is too long to receive an agent that understands the business. Please inprove these 2 points.

",
268504,12-OCT-11,11-OCT-11,Matthew,,en,174.91.70.153,martha.holt@sympatico.ca,13582850,000000120459467,4,4,offered me the discount without me having to ask,4
268505,12-OCT-11,06-OCT-11,Raj,,en,174.93.227.108,bhall2004@sympatico.ca,13527810,000000120395574,5,5,,4
268506,12-OCT-11,06-OCT-11,Med ahmed,,fr,65.92.84.64,lyse.savignac@sympatico.ca,13533746,000000120394698,3,5,"Je n'ai jamais reçu par courriel ou poste; un avis comme quoi j'aurais un nouveau modem sans fil, du moins je ne crois pas. ",5
268507,12-OCT-11,11-OCT-11,Marc,,fr,174.93.145.238,caroline99@sympatico.ca,13575480,000000120471217,5,4,"Rien de plus, service rapide et pas d'attente, merveilleux",5
268508,13-OCT-11,10-OCT-11,Ridha,,fr,184.145.186.98,ypapillon@bell.net,13572988,000000120454794,5,5,rien,5
268509,13-OCT-11,12-OCT-11,Bry,,en,65.93.56.156,remsher@sympatico.ca,13600108,000000120509472,4,4,,4
268510,13-OCT-11,12-OCT-11,Daniel,,en,184.147.181.85,dianne.pope@sympatico.ca,13592698,000000120510045,5,5,,4
268511,13-OCT-11,12-OCT-11,Nicholas,,fr,70.30.152.251,jmlefebvre@sympatico.ca,13595696,000000120502018,5,5,,4
268512,13-OCT-11,10-OCT-11,Mehdi,,fr,70.50.164.223,st-simeon@bell.net,13572106,000000120454133,5,5,,5
268513,13-OCT-11,12-OCT-11,Srinivasan,,en,69.158.36.32,randy.powers@sympatico.ca,13599924,000000120497008,3,1,well there is still something wrong with my computer i cant get onto the internet.my desk top comes up but no reaction when i try to get on the internet.i think it is related to firefox .firefox in safemode i can navigate.not sure what is going on.could use some help.thanks randy,5
268514,13-OCT-11,11-SEP-11,Andrea,,en,174.95.22.177,deannaj@bell.net,13211550,000000119798651,4,5,,5
268515,13-OCT-11,12-OCT-11,Xenia,,en,70.31.39.71,al.mcdonell@sympatico.ca,13589748,000000120512383,5,5,"I am not computer literate,and your service woman was very patient andvery thorough in resolving my problem.Thank her.",5
268516,13-OCT-11,10-OCT-11,Diane,,en,70.27.58.210,raymond.gagnon5@sympatico.ca,13571202,000000120454422,5,5,,5
268517,13-OCT-11,12-OCT-11,Souhail,,fr,76.69.184.157,nicand@sympatico.ca,13598962,000000120507772,4,4,,4
268518,13-OCT-11,12-OCT-11,Alpha,,en,174.95.171.41,bqkl@sympatico.ca,13590982,000000120498457,3,4,"The service is ok, however,his English is a bit hard to understand. Maybe, English is not his first language, but if he can speak slower; that should be much better. Besides, it took too long - 26 minutes.",5
268519,13-OCT-11,11-OCT-11,Salwa,,fr,206.53.147.232,mircote@sympatico.ca,13583488,000000120459532,4,4,,3
268520,13-OCT-11,12-OCT-11,Katrina,,en,69.159.1.4,bill.ivany088@sympatico.ca,13590798,000000120492238,5,5,letting long time customers know of lower rates and offers at time of billing would be appreciated.,4
268521,13-OCT-11,10-OCT-11,Anis,,fr,64.228.78.191,monique777@bell.net,13570374,000000120447858,4,5,"me donner un crédit pour toutes les années que nous sommes fidèles à BELL pour plusieurs services et aussi, faire un appel vous mêmes pour nous  proposer le rabais fidélité. ",3
268522,13-OCT-11,12-OCT-11,Veerapuram,,en,74.15.22.166,jfevans@sympatico.ca,13595524,000000120509980,1,1,"The overseas technicians were no help for my problem.  They did not know what to do.  Said they would call me back after they figured it out.  I didn't receive a call.  I had to phone for more support in the morning, which I received from Kathy in Hamilton, who sent a technician to the house within 2 hours.  I appreciate THEIR help.",3
268523,13-OCT-11,09-OCT-11,Celina,,en,70.30.87.34,smithmel@sympatico.ca,13564258,000000120444042,1,2,"- robust customer service.
- train Bell customer service with six lean six sigma to improve customer satisfaction",2
268524,13-OCT-11,12-OCT-11,Sujay,,en,174.95.131.89,ljoneso105@bell.net,13597092,000000120511847,5,5,,5
268525,14-OCT-11,13-OCT-11,Thorat,,en,184.151.63.152,phill.armstrong@sympatico.ca,13613010,000000120531956,5,4,No comment,3
268526,12-OCT-11,11-OCT-11,Anne,,en,64.231.89.136,durmann@sympatico.ca,13577306,000000120472672,5,5,,5
268527,13-OCT-11,07-OCT-11,Adeline,,en,70.29.39.41,rick.green@sympatico.ca,13549002,000000120400643,5,5,have call center in Canada,5
268528,13-OCT-11,03-OCT-11,Joy,,en,76.65.16.233,ddrimmie@sympatico.ca,13487560,000000120317227,4,5,Your internal communication needs some work.  Nobody seems to know what the other department is doing.,4
268529,13-OCT-11,12-OCT-11,Benjamin,,en,174.91.47.119,lloyd.gordon3@sympatico.ca,13597112,000000120512112,5,5,Nothing.,5
268530,13-OCT-11,12-OCT-11,Krutthiga,,en,69.157.37.81,marjoe@sympatico.ca,13597770,000000120494182,4,4,,4
268531,13-OCT-11,12-OCT-11,Stephanie,,fr,174.89.78.216,evac5@sympatico.ca,13593368,000000120500187,4,5,,3
268532,13-OCT-11,11-OCT-11,Jason,,en,174.95.136.210,hemps@sympatico.ca,13579072,000000120469085,4,4,,5
268533,13-OCT-11,12-OCT-11,Dilip,,en,70.48.218.220,frank65@bell.net,13593712,000000120512981,5,4,He did a fine job,5
268534,13-OCT-11,10-OCT-11,Lilian,,en,65.92.101.80,lionzden@sympatico.ca,13569454,000000120447555,5,5,"everything was fine and handled smoothly,receiced replacement parts the very next day,better than expected..",5
268535,13-OCT-11,08-OCT-11,Ahmed Khalil,,fr,174.89.222.72,rachelfillion@sympatico.ca,13557652,000000120423071,3,3,,3
268536,13-OCT-11,12-OCT-11,Rym,,fr,174.93.129.139,jajolem@sympatico.ca,13595098,000000120504292,4,4,rien,4
268537,13-OCT-11,08-OCT-11,Mehdi,,fr,174.89.222.72,rachelfillion@sympatico.ca,13557654,000000120423350,3,3,,3
268538,13-OCT-11,06-OCT-11,Ajay,,fr,174.92.85.133,michel018@sympatico.ca,13534558,000000120379545,4,4,,4
268539,13-OCT-11,19-SEP-11,Ayesha,,en,65.93.44.25,rob_sandra@sympatico.ca,13318302,000000119988671,5,5,have people that speak english answer the calls so we as canadians can understand them. I was glad to see I had a canadian do the service call.,4
268540,13-OCT-11,12-OCT-11,Alicia,,fr,184.145.187.185,danielle.tanguay1@sympatico.ca,13592238,000000120503313,5,5,rien tout était parfait,5
269036,15-OCT-11,14-OCT-11,Ali,,en,64.231.56.198,rosebud.bartlett@sympatico.ca,13626704,000000120558383,3,3,"I got the problem I called about fixed by myself after I hung up the phone, by watching steps that your personal did. This was the fourth time I called about this problem. The person I talked to on this call, wanted to delete all my users, and start over, but couldn't
guarantee that I wouldn't lose the internet connection for the 2 users that were already on there.  He did help me add a new user and that worked.  After I hung up the phone, I tried the same on the old user and it worked.",2
269037,15-OCT-11,14-OCT-11,Aprajit,,en,70.26.158.11,sormsby@sympatico.ca,13627466,000000120545072,5,5,When help is needed as was my situation I cannot begin to thank Aprajit XR596 enough for his understanding and patience with me as I'm not exactly a wiz on the computer.  ,5
269038,15-OCT-11,14-OCT-11,Moses,,en,70.48.104.155,cbergen@sympatico.ca,13618526,000000120561210,4,4,You could have sent me 100 dollars!,4
269039,15-OCT-11,14-OCT-11,Sam,,en,184.146.129.169,frank.bury@sympatico.ca,13620484,000000120560050,5,5,Reduce wait time to speak with a technician.,5
269040,15-OCT-11,14-OCT-11,Sam,,en,65.94.103.105,moanef@sympatico.ca,13624818,000000120552934,5,5,my problem was solved quickly so nothing further could have been done.,5
269041,15-OCT-11,14-OCT-11,Jean,,en,70.51.204.111,s-ma@sympatico.ca,13626822,000000120553164,3,3,"Instead of phone in customer service, I preferred over the counter type of customer care especially for account billing issues which need to produce paper backups. ",3
269042,15-OCT-11,14-OCT-11,Haythem,,fr,70.26.226.65,nattremblay11@bell.net,13625190,000000120553272,4,1,je ne recois toujpurs tout  mes courriels,3
269043,15-OCT-11,11-OCT-11,Asly,,fr,70.55.52.70,h.sauve@sympatico.ca,13578832,000000120465238,5,5,,4
269044,15-OCT-11,13-OCT-11,Mohammed,,en,64.228.94.56,amymills@sympatico.ca,13603842,000000120515652,5,4,NOTHING,5
269045,15-OCT-11,14-OCT-11,Adam,,en,184.144.79.131,tmonterosso@sympatico.ca,13628182,000000120551853,1,1,offered no solutions to problem I have been reporting for a long time. I am searching for a new telephone/Internet and bundling provider. ,2
269046,15-OCT-11,11-OCT-11,Denis,,en,184.146.146.164,palmeida_5@sympatico.ca,13584674,000000120462038,1,1,,1
269047,15-OCT-11,14-OCT-11,John,,en,184.146.145.18,arpark53@sympatico.ca,13617456,000000120556739,5,5,"
All was satisfactory with this experience.",3
269048,15-OCT-11,13-OCT-11,Mohamed,,fr,216.209.225.91,borduasyvon@sympatico.ca,13604742,000000120518962,4,2,"Lorsque je veux me connecté cela ce fait pas toujour a la premiere fois.
Je crois qu'en temps que fournisseur de service vous atteindre devrait ce faire du premier essaie. Peu importe si je suis avec une connextion lente ou rapide",2
269049,15-OCT-11,14-OCT-11,Juan,,en,70.27.2.83,the_oakleys@sympatico.ca,13628018,000000120539204,4,5,Explained what caused the initial problem,5
269050,15-OCT-11,14-OCT-11,Yves,,fr,70.26.181.150,arlettepara@sympatico.ca,13617440,000000120547228,5,5,tout  a été correct,4
269051,15-OCT-11,14-OCT-11,Ahmed,,fr,70.55.113.131,lucien.monic@sympatico.ca,13623722,000000120548469,5,5,,5
269052,15-OCT-11,14-OCT-11,Robert,,en,64.231.178.132,jcoughli@sympatico.ca,13621892,000000120559455,4,4,"upgrade automatically as new upgrades are available. Or advice customers of new technology as it becomes available.  I've been upgraded only when I've encountered problems.  I do not think is is satisfactory or good customer service.  

The individual who dealt with my call was excellent. ",3
269053,15-OCT-11,14-OCT-11,Sukumar,,en,50.101.137.235,domenic.giancola@sympatico.ca,13619684,000000120547339,3,3,"the internet is slow and has been disconnecting last three days rep could not tell me why, would like to be more informed , my info is that this is a wide spread bell problem.",2
269054,15-OCT-11,14-OCT-11,Karla,,en,70.54.8.10,pafortier@sympatico.ca,13625538,000000120560284,5,5,,5
269055,15-OCT-11,14-OCT-11,Martin,,en,70.54.8.10,pafortier@sympatico.ca,13625540,000000120539562,4,4,,4
269056,15-OCT-11,14-OCT-11,Ron,,en,69.159.111.250,kevin.eperjesy@sympatico.ca,13622924,000000120544722,4,4,,5
269057,15-OCT-11,14-OCT-11,Melinda,,en,70.52.229.78,rluzzi1@sympatico.ca,13626496,000000120551670,5,5,completely satisfied,5
269058,15-OCT-11,07-OCT-11,Kim,,en,184.146.142.195,swsjs@bell.net,13550318,000000120413026,1,1,Have people on the phone that know what there talking about !!!!!!!!!!!!!!! HOEPELESS AT BEST !,1
269059,15-OCT-11,17-SEP-11,Sarra,,fr,76.69.231.73,g.lamouche@sympatico.ca,13291020,000000119943258,1,1,"J'ai mentionné que j'avais des documents importants à envoyer durant la fin de semaine. Je demande à Sarra si on ne pourrait m'envoyer un technicien avec un modem.Sarra me dit "" Non ça prends 48 heures avant que vous receviez le modem par la poste."" A ce moment là j'ai demandé à parler au superviseur.",1
269060,15-OCT-11,14-OCT-11,Basho,,fr,184.151.127.139,dominic.daniel@bell.net,13619688,000000120561904,5,1,Améliorée mon service internet parce que ça va faire trois jour que ça marche pas bien.,3
269061,15-OCT-11,22-SEP-11,Anna marie,,en,70.55.30.14,ken.macgowan@sympatico.ca,13358816,000000120058814,3,3,,2
269062,15-OCT-11,14-OCT-11,Edward,,en,67.70.117.101,gduff1@bell.net,13620672,000000120546200,5,5,"nothing, Edwardo was very good.",5
269063,16-OCT-11,09-OCT-11,Sajid,,en,174.95.195.204,g.s.boyd@sympatico.ca,13561244,000000120440926,4,4,,5
269064,16-OCT-11,14-OCT-11,Asra,,en,70.52.220.226,iurias9@sympatico.ca,13621612,000000120550032,5,5,"Absolutely nothing! The young man i spoke to victor gabriel was extremly helpful, patient and knowledgeable.",5
269065,16-OCT-11,15-OCT-11,Kamel,,fr,76.69.111.114,andremonette@sympatico.ca,13629730,000000120564562,1,1,"mauvais francais, en tunésie probablement ,on comprend rien ,employé pas compétent j'ai parler a un acadien l'autre jour super bon et facile et un québecois  encore mieux , bell c'est la risé du québec ,tout le monde change a cause du mauvais service ",1
269066,16-OCT-11,15-OCT-11,Mark,,en,70.50.172.147,rlikins@sympatico.ca,13637310,000000120573165,5,5,nothing,5
269067,16-OCT-11,14-OCT-11,Kayla,,en,74.15.30.189,kathy_rickmeier@sympatico.ca,13622792,000000120559249,4,4,SHORTER WAIT TIMES,3
269068,16-OCT-11,14-OCT-11,James,,fr,70.51.203.52,malachance@sympatico.ca,13623932,000000120554615,2,2,"Les représentants semblent n'avoir aucune réponse a nos demandes car  a chaque fois que nous ne sommes pas d'accord avec une proposition  qu'ils font, ils nous mettent en attente. Ainsi, cela prolonge les discussion inutilement ",
269069,16-OCT-11,15-OCT-11,Alfredo,,en,184.147.122.93,b-c.collier@sympatico.ca,13630028,000000120576456,4,1,The rep was very helpful withmy problem and provided me with a contact to resolve the problem.  Iwas assured that theproblem would be fixed on Sunday before noon. It was not.,
269523,14-OCT-11,03-OCT-11,Porushotham,,en,65.94.123.188,jerrysjewels@bell.net,13490638,000000120305654,5,4,,5
269524,14-OCT-11,12-OCT-11,Sarra,,fr,70.51.180.101,robnad@sympatico.ca,13600430,000000120496369,1,1,"Un représentant devait me rappeller dans les quarante huit heures.
J'attends toujours!",1
269525,14-OCT-11,13-OCT-11,Umesh,,en,174.88.247.205,miz_franny@bell.net,13611786,000000120528205,5,5,,5
269526,14-OCT-11,13-OCT-11,Julio,,en,174.92.75.156,fernd@bell.net,13607136,000000120533978,5,5,none everything was done just perfect,5
269527,14-OCT-11,13-OCT-11,Partha,,en,70.53.104.106,mrstee@sympatico.ca,13612030,000000120527422,5,4,,5
269528,15-OCT-11,13-OCT-11,Ruth,,en,69.159.75.50,allenrobinson@sympatico.ca,13603748,000000120531038,4,5,,4
269529,15-OCT-11,04-OCT-11,Kat,,en,76.69.42.192,sdkelly@bell.net,13510412,000000120332531,5,5,,5
269530,16-OCT-11,14-OCT-11,Nasra,,en,70.26.110.136,kirk.vermette@sympatico.ca,13623012,000000120551081,5,5,"nothing
",5
269531,16-OCT-11,14-OCT-11,Samantha,,en,70.29.129.119,tltj.nottage@sympatico.ca,13628176,000000120548077,5,3,,4
269532,16-OCT-11,15-OCT-11,Daniel,,en,70.31.62.20,dalang@bell.net,13631230,000000120576982,4,4,Nothing.,5
269533,16-OCT-11,13-OCT-11,Haykel,,fr,69.156.163.218,nicolemaisonneuve@sympatico.ca,13612382,000000120532015,4,5,,5
269534,16-OCT-11,14-OCT-11,Mohamed Nidhal,,fr,65.93.12.86,nadejda.l@sympatico.ca,13625106,000000120541923,5,5,,5
269535,16-OCT-11,14-OCT-11,Ali,,en,184.144.182.119,dmc_mtl@sympatico.ca,13619662,000000120555093,3,3,,4
269536,16-OCT-11,05-OCT-11,Nas,,en,69.166.117.107,dlam73@sympatico.ca,13515998,000000120350866,4,4,,4
269537,16-OCT-11,14-OCT-11,Anne,,en,174.92.91.111,murphy90@sympatico.ca,13625022,000000120548968,5,5,Nothing,5
269538,16-OCT-11,15-OCT-11,Rowena,,en,99.228.32.137,sjuliao@sympatico.ca,13638140,000000120573832,1,1,"I was passed along from department to department, placed on hold over and over.

The call was a little over 3 hours long. Several of the people were almost un-readable (volume or modulation was very low).  Understanding a few of them was also a problem.

I have been a Bell customer for almost 27 years and was very disappointed on the in the service.  Actually I have worked in the service industry for many years and have never seen or heard it being this bad in any company before.

The service was extremely bad and I was never able to find out why the technician never showed up at my home as promised.  Even thou I had an order number, no one could find out what had happened.

Worst service I have ever heard of. ",2
269539,16-OCT-11,15-OCT-11,Kevin,,en,76.64.212.28,last.tango@sympatico.ca,13634532,000000120565501,5,5,the custome sevvice agent (kevin) gave me excellant service and resolve my inquiry with courtesy and efficiency. ,5
269540,16-OCT-11,14-OCT-11,Steph,,en,174.88.253.215,willy.classen@sympatico.ca,13628708,000000120540704,2,1,fix the problem now one month old: lower speed than paying for and frequent loss of service,2
269541,16-OCT-11,21-SEP-11,Erick,,en,65.92.41.29,carrick1@sympatico.ca,13339728,000000120051100,4,3,Nothing as the timing was bad.  We were leaving for vacation the next morning and were not available.  I learned from my neighbour on return that a technician did take care of the outside wiring problem while we were gone.,5
269542,16-OCT-11,11-OCT-11,Aqeel,,en,70.53.84.30,ken.walker2@sympatico.ca,13581104,000000120486734,2,3,,3
269543,16-OCT-11,15-OCT-11,Ines,,fr,70.29.153.43,mhk4mail@bell.net,13635594,000000120566867,1,1,"J'ai eu l'impression que celle qui m'a parlé comme la service à la clientele (11:20 AM), n'a pas essayé de comprendre mon vrai problème.  Elle semble être pressée avec le temps et faire passer un autre appel.  Je n'étais pas content avec la service. 

J'ai contacté une autre fois, plus tard après midi (vers 17:00) et j'ai eu bonne service.  Elle a écouté attentivement mon problème et ce dernier semble être réglé.",2
269544,16-OCT-11,11-OCT-11,Nas,,en,70.53.84.30,ken.walker2@sympatico.ca,13581106,000000120470199,4,3,,3
269545,17-OCT-11,15-OCT-11,John,,en,70.29.121.3,henry.toy@sympatico.ca,13632984,000000120576812,1,1,"have your techs ask question if not understanding what customer is requring help for.  Ask first tech screwed up email accounts, only to have to call back again 12 hrs later, to have to have problem fixed.  NOT IMPRESSED AT ALL!!!",1
269546,17-OCT-11,15-OCT-11,Andrea,,en,64.229.230.23,mirobar@sympatico.ca,13635756,000000120578959,5,4,Publicize more the consequence of re-stting the 2wire modem.,5
269547,17-OCT-11,13-OCT-11,Alisia,,en,64.231.152.109,terhi@bell.net,13615386,000000120514214,4,4,my voice as password did not work because i had a sore throat -- had to select zero during call,5
269548,17-OCT-11,16-OCT-11,Cindy,,en,64.231.149.166,maxthedog180@bell.net,13644614,000000120581513,5,4,nothing at this time,4
269549,17-OCT-11,15-OCT-11,Keith,,en,70.27.136.19,jarnberg@sympatico.ca,13633438,000000120579849,3,2,,2
269550,17-OCT-11,14-OCT-11,Obaidullah,,en,76.71.55.215,bcheek@sympatico.ca,13617758,000000120554946,4,4,Not much.  It took some negotiation to come to grips with what I wanted to know but as I was questioning the validity of what I was informed was invalid I am more comfortable with my query.  I am not happy that when I asked to speak with an Administrative person I ended up talking with a technician. I hope the advice I got is correct.,3
269551,17-OCT-11,11-OCT-11,Ayoub,,fr,76.71.203.201,alainduguay3@sympatico.ca,13573708,000000120462787,5,5,,5
269552,17-OCT-11,13-OCT-11,Balaji,,en,70.29.34.208,dpanyan@sympatico.ca,13606580,000000120533243,5,5,,5
269553,17-OCT-11,16-OCT-11,Cesar,,en,174.92.109.33,pcampbell033@sympatico.ca,13645434,000000120585132,2,1,"Within 1 minute the technician informed me that "" you have a virus ""
This is the most peculiar virus I have ever encountered.  It only operates in peak usage times 


8am - 2pm

The ""virus"" seems to go away in the evenings. I am reasonably convinced my slowness is in your system.

I will call Rogers cable tomorrow.",2
269554,17-OCT-11,03-OCT-11,Med amir,,fr,70.30.189.220,marcelgilbert22@sympatico.ca,13492724,000000120319369,3,2,Avoir plu d'information ou un numero de référence pour savoir quand sera régler le problème de courrier pour ceux qui utilise un autre fourniseur de courrier et le service de courrier de Bell.,4
269555,17-OCT-11,16-OCT-11,Arbi,,fr,70.49.54.38,lemired@sympatico.ca,13643918,000000120584987,3,4,,4
269556,17-OCT-11,16-OCT-11,Ashok,,en,174.91.67.86,willlee@sympatico.ca,13647466,000000120580783,4,4,her english was not very good & I had to keep asking her to repeat herself.,4
269557,14-OCT-11,13-OCT-11,Mohamed Amine,,fr,174.88.159.244,taly@sympatico.ca,13615296,000000120527386,5,4,rien,5
269558,14-OCT-11,12-OCT-11,Sandra,,en,69.157.21.102,billskinner@bell.net,13590820,000000120489979,1,2,Completed the service call like cancelling my rural internet service which I no longer need if I am getting a replacement service...,2
270039,15-OCT-11,14-OCT-11,Roy,,en,174.88.1.218,eaglcrst@sympatico.ca,13619928,000000120561158,5,5,Living in a rural vicinity we have limited options for internet.After this trial   we now know the Bell  Turbo hub was not successful for us.The internet satellite signal is much stronger in our area.We appreciate help getting back to using internet that works for us.,3
270040,15-OCT-11,13-OCT-11,Nicholas,,en,174.88.8.182,dennis.doyle@sympatico.ca,13606200,000000120527710,5,4,,5
270041,15-OCT-11,14-OCT-11,Mouna,,fr,64.228.76.23,r_emond@sympatico.ca,13626090,000000120540291,5,5,une photo peut etre,4
270042,15-OCT-11,14-OCT-11,Ramy,,fr,184.144.179.225,line.dumouchel@sympatico.ca,13623488,000000120556250,5,5,rien,5
270043,15-OCT-11,06-OCT-11,Jessica,,en,174.94.38.154,joenancyhauzer@bell.net,13532304,000000120376724,5,5,"
Can't think of a thing!",5
270044,15-OCT-11,14-OCT-11,Venkatesh,,en,76.67.19.128,lallanthompson@sympatico.ca,13623186,000000120551880,3,1,"Get rid of the Ma Bell ARROGANT attitude which still remains from your days of monopoly in this area of service. Bell caused a situation wherein my account and that of another person were ""crossed-wired"" and I was charged for the other customer's services. This started in July 2011 and is still happening. I have access to that other persons PRIVATE account information. Because Ma Bell is Totally unwilling to change policy on how it corrects problems, I have spent MANY hours on the phone mostly on hold trying to get this problem fixed. Get with the 21st century Ma Bell. My time is valuable. START DOING CUSTOMER CALL-BACKS. Your Accounts Receivable people were able to call me when it Appeared that my account was in arrears. In fact they turned off my internet service and Forced me to pay for charges that were NOT mine. Only yesterday, October 14 did I find a customer service person who care enough to unravel the financial part of this Bell-created MESS. The technical part of the Mess is still there. Your reps are Not sufficiently trained to deal with complex problems but many are adept at transferring customers on the phone seeking help to other departments. Or simply putting disgruntled customers on hold for lengthy periods. I have cell, home phone and internet with Bell. Giving up those accounts is not easy because of my need to maintain contact due to medical conditions. BUT, just trying to get HELP from Bell is so anxiety-filled that it becomes a medical problem itself. I feel Quite strongly that I have been treated in a very shabby way and have had ENOUGH. I'm ready to quit Bell after decades if you do not get BETTER at appreciating me as your customer. SO, fix the problem AND phone me to explain, apologize and compensate. I am ready for Change.Home: 416-961-1320; Cell: 416-893-6904; E-mail: allanthompson416@msn.com. I anxiously await your response and I have Rogers on speed dial... And finally as your customer service people are so adept at saying, ""thanks for being a Bell subscriber"", let me just say thanks for being a service provider, albeit POORLY, this time.",1
270045,15-OCT-11,14-OCT-11,Wael,,fr,184.145.208.222,jpmarsan@sympatico.ca,13622482,000000120553827,1,1,me donner satisfaction et non pas me renvoyer a mon vendeur,
270046,15-OCT-11,14-OCT-11,Jessica,,en,68.171.231.80,sharon.nafziger@sympatico.ca,13627185,000000120560153,5,5,,5
270047,14-OCT-11,13-OCT-11,Adam,,en,50.101.232.3,wright3293@sympatico.ca,13616190,000000120525784,3,2,,3
270048,15-OCT-11,12-OCT-11,Mohamed,,fr,65.92.216.229,therrien_plamondon@sympatico.ca,13602112,000000120511780,5,4,Le problème venait de la prise de téléphone,5
270049,15-OCT-11,11-OCT-11,Fathi,,fr,70.24.251.173,maym@sympatico.ca,13582996,000000120463783,5,3,,5
270050,15-OCT-11,11-OCT-11,Ahmed,,fr,70.24.251.173,maym@sympatico.ca,13582998,000000120483046,5,2,,5
270051,15-OCT-11,11-OCT-11,Abir,,fr,70.24.251.173,maym@sympatico.ca,13583000,000000120460096,5,3,,5
270052,15-OCT-11,14-OCT-11,Celina,,en,216.218.29.157,limestonehomes@sympatico.ca,13623444,000000120558779,1,1,Get canadian English speaking people who know PC and MAC,1
270053,15-OCT-11,14-OCT-11,Vijay,,en,184.145.105.55,colindick@bell.net,13618936,000000120539849,5,4,,5
270054,15-OCT-11,27-SEP-11,Jessica,,en,70.24.105.198,dandblyle@sympatico.ca,13413840,000000120167716,4,4,Save us more money.,4
270055,15-OCT-11,14-OCT-11,Aquiles,,en,70.53.103.94,gtoth@sympatico.ca,13621072,000000120560988,4,4,,3
270056,15-OCT-11,14-OCT-11,Mary ruksana,,en,70.51.221.219,gjlm@sympatico.ca,13620878,000000120549059,4,4,,4
270057,15-OCT-11,14-OCT-11,Karla,,en,76.71.88.252,wpart@sympatico.ca,13628762,000000120555710,5,5,nothing,5
270058,15-OCT-11,14-OCT-11,Youssef,,fr,70.26.181.14,gerald.gazaille@sympatico.ca,13620728,000000120546818,5,5,C'était OK,5
270059,15-OCT-11,14-OCT-11,Jeffery,,en,207.164.79.122,familymartin@sympatico.ca,13620296,000000120560412,5,5,,3
270060,15-OCT-11,14-OCT-11,Khaoula,,fr,67.68.255.128,clarochelle@sympatico.ca,13618828,000000120546832,5,5,"rien tout était parfait et c'était la première fois que mes problèmes ont vraiment été résolus
merci infiniment grande appréciation pour la compétence de cette conseillère",4
270061,15-OCT-11,14-OCT-11,Hakim,,en,76.67.153.208,pmongrain@bell.net,13625940,000000120553706,2,1,Prendre plus d'intérêt pour répondre a mes besoins.,3
270062,15-OCT-11,11-OCT-11,Simon,,fr,69.156.132.144,marcopako@sympatico.ca,13582660,000000120484864,2,1,avoir des pieces de rechange comme um modem dans vous magasin bell pour un service proche de votre compétision,1
270063,15-OCT-11,14-OCT-11,Maurice,,fr,67.68.212.142,chachacha25@sympatico.ca,13618588,000000120546794,5,5,Rien de plus.,5
270064,15-OCT-11,06-OCT-11,Chandler,,en,64.231.250.143,john_21@bell.net,13532354,000000120382317,2,2,Not increased the fees for aging equipment that has  been paid for several times over already,2
270065,15-OCT-11,14-OCT-11,Jonathan,,fr,70.52.30.93,nicole.rivet99@sympatico.ca,13625288,000000120551695,5,5,,4
270066,15-OCT-11,14-OCT-11,Rudys,,en,70.49.177.240,regterry@sympatico.ca,13626278,000000120539521,4,5,,4
270067,15-OCT-11,14-OCT-11,Hanene,,fr,76.68.137.29,adrien.lapointe@sympatico.ca,13616876,000000120551462,3,4,L'accès a vos services est toujours trop long.Il faut subir trop de boites téléphoniques avant de rejoindre un agent.Le système d'identification vocale ne fonctionne pas toujours bien.,4
270068,15-OCT-11,14-OCT-11,Sihem,,fr,67.68.113.218,leo.bouchard@sympatico.ca,13623354,000000120541569,4,5,Rien de plus,4
270069,15-OCT-11,14-OCT-11,Oscar,,en,174.93.91.156,astavole06@sympatico.ca,13617516,000000120560780,5,5,,4
270070,15-OCT-11,14-OCT-11,Mohamed Amine,,fr,70.29.216.239,richardlabonte_7@sympatico.ca,13626406,000000120541637,5,5,,4
270071,15-OCT-11,14-OCT-11,Hssen,,fr,184.144.225.69,nathalie.parent059@sympatico.ca,13625176,000000120558790,5,5,rien d'autre votre technicien a été très patient,5
268541,13-OCT-11,13-OCT-11,Dilip,,en,174.88.55.142,tulisan@sympatico.ca,13602404,000000120513336,3,4,"There was a long wait for a live agent, 45 minutes and the call took longer due to communicative skills of the agent. I am aware that it is an outsourced off shore service but so much time is lost by two parties not understanding each other. I believe that I should not have to adjust to the agent's communicative skill.",2
268542,13-OCT-11,11-OCT-11,Xenia,,en,76.69.128.240,mrzi_svet@sympatico.ca,13583874,000000120474170,1,3,"I felt she rushed me too quickly. I was told she needed to get into my computer to make adjustments from her end. Since that happened 2 days ago, my History folder doesn't record the websites I go to, something is wrong. I also cannot open some web pages. Now that someone has accessed my computer from Bell, I don't feel safe. How do I know that my computer is secure, and that somemone won't hack into it to see what I'm doing? Will someone contact me to fix the problem!",2
268543,13-OCT-11,12-OCT-11,Aqeel,,en,69.158.49.79,dippers@sympatico.ca,13592732,000000120510209,5,5,,5
268544,13-OCT-11,10-OCT-11,Irfan,,en,70.27.73.115,b.riordan@sympatico.ca,13565778,000000120457640,5,5,Not one thing.  All went so very well.,5
268545,13-OCT-11,12-OCT-11,Christopher,,en,76.67.16.133,samshih@sympatico.ca,13600860,000000120507865,4,4,,4
268546,13-OCT-11,12-OCT-11,Mohamed,,fr,69.157.153.41,william.hamiau@sympatico.ca,13602760,000000120494843,4,4,,5
268547,13-OCT-11,12-OCT-11,Prue,,en,174.91.90.175,giancarlo.polo@sympatico.ca,13594068,000000120507137,4,4,,4
268548,13-OCT-11,06-OCT-11,Jose,,en,69.159.70.83,dllewood@bell.net,13529642,000000120375791,1,1,,1
268549,13-OCT-11,06-OCT-11,Mohammed,,en,69.159.70.83,dllewood@bell.net,13529640,000000120378745,1,1,,1
268550,13-OCT-11,12-OCT-11,Paul,,fr,70.53.209.179,mathews.ginet@sympatico.ca,13597932,000000120499188,5,5,rien,4
268551,13-OCT-11,12-OCT-11,Issam,,fr,174.92.163.14,jacquespleau@sympatico.ca,13595078,000000120505263,5,5,En ligne trop longtemps,4
268552,13-OCT-11,12-OCT-11,Salvador,,en,184.145.74.16,millerd@sympatico.ca,13598400,000000120494395,4,4,,3
268553,13-OCT-11,27-SEP-11,Manuel,,en,74.15.82.45,regnier9066@bell.net,13422238,000000120162678,5,4,NOTTING,5
268554,13-OCT-11,11-OCT-11,Chad,,en,50.101.223.172,fodenjsja@sympatico.ca,13577982,000000120478318,4,4,"The gentleman who I spoke to - Chad - was very courteous and most helpful however, I would have preferred speaking to a Bell associate in Canada.",4
268555,13-OCT-11,11-OCT-11,Henry,,en,174.92.111.72,flembo@sympatico.ca,13577962,000000120464065,3,4,,4
268556,13-OCT-11,12-OCT-11,Jose,,en,70.27.232.95,surmann@sympatico.ca,13601734,000000120491331,2,1,"Rep did not seem to understand problem and we ended up having a new problem to solve, which than was taken care of by the next Rep of Bell;original problem was finally  addressed and solved.",3
268557,13-OCT-11,12-OCT-11,Amir,,fr,76.65.80.98,bucklemaire@sympatico.ca,13591164,000000120510853,5,5,,5
268558,13-OCT-11,12-OCT-11,Nora,,en,70.50.106.129,frankheim@sympatico.ca,13593716,000000120489933,5,4,"Nora, the person that looked after the problem knew her job thoroughly.  She had the problem solved in a very short time. I am completely satisfied.",5
268559,13-OCT-11,12-OCT-11,Luke,,fr,76.67.162.218,fsantos@sympatico.ca,13593758,000000120505216,4,5,,4
268560,13-OCT-11,12-OCT-11,Andrea,,en,70.51.253.115,memyb@sympatico.ca,13598164,000000120509886,4,4,"I tried for 7hrs on the night before & only got a recording to stay on the line & NO ONE came to look after my call so I tried again this morning which was looked after. I was ready to remove all the bell equipment in my home
Thanks for listening. Mert.",2
268561,13-OCT-11,12-OCT-11,Yves,,fr,70.30.157.82,jmpepin@sympatico.ca,13595710,000000120491236,5,4,"Expliquer davantagem au ""profane"" que je suis, le pourquoi de telle et telle manoeuvre!",5
268562,14-OCT-11,13-OCT-11,Ashwini,,en,174.94.33.10,olfrd@bell.net,13612566,000000120524651,3,3,"My wireless network and password were changed, which has caused problems with my wireless printer.  I now have to get help with that.  It would have been preferrable to keep the orignal network and password.",3
268563,14-OCT-11,11-OCT-11,Arbi,,fr,70.26.186.129,whitef@sympatico.ca,13588708,000000120483948,3,4,,4
268564,14-OCT-11,13-OCT-11,Allan,,en,184.144.38.58,deldunlop@sympatico.ca,13606152,000000120526143,5,5,not 1 thing could have been improved. Cheers!!!,5
268565,14-OCT-11,12-OCT-11,Alexandra,,en,76.68.80.225,corypotash@bell.net,13591976,000000120509728,1,1,"Try to gauge the dissatisfaction of the customer better and offer a solution or compensation that reflects the problems they have experienced. As a side note, no offer of compensation is much better than a low ball offer and a sincere apology goes a long way.",1
268566,14-OCT-11,13-OCT-11,Mustapha,,fr,67.68.206.109,desmaraisa@sympatico.ca,13606248,000000120533572,4,,améliorer le système pour que je n'est pas a changer mon mot de passe a chaque fois que je veux accéder a mon compte Bell.,3
268567,14-OCT-11,13-OCT-11,Wissem,,fr,184.144.221.211,slebreux@sympatico.ca,13614754,000000120537046,3,4,,3
268568,14-OCT-11,13-OCT-11,John,,en,67.71.144.71,rczuba@sympatico.ca,13613448,000000120537899,4,5,,5
268569,14-OCT-11,13-OCT-11,Nelson,,en,70.49.248.211,nairnec@sympatico.ca,13612180,000000120538095,4,4,,4
268570,14-OCT-11,13-OCT-11,David,,en,65.93.166.232,ceefer@bell.net,13605228,000000120526047,5,5,Absolutely nothing..It was a great experience..I was really amazed..usually it is a battle with Bell to get an issue resolved.. but this was the exception... GREAT JOB....thank you!,4
268571,14-OCT-11,13-OCT-11,Adarsh,,en,174.93.72.238,evelynsanders_9@sympatico.ca,13607014,000000120537675,4,3,"to give a reason for such an inadequate security breech that should never have happened in the first place. I have zero confidence in bell security. If I was not locked into a contract I would be removing all my services, even though it is quite ok that you have breeched your contract in the security department. Apon completion of my contract I will be looking elsewhere for my services.",1
268572,14-OCT-11,12-OCT-11,Irfan,,en,65.95.152.88,earl.turcott@sympatico.ca,13593096,000000120511682,5,5,nothng,4
268573,14-OCT-11,09-OCT-11,Brent,,en,184.147.227.82,rdphillips@sympatico.ca,13563702,000000120443309,2,2,,4
268574,15-OCT-11,14-OCT-11,Troy,,fr,184.163.98.74,rocteck@sympatico.ca,13626614,000000120546741,4,4,Que l'installation du système FIBE prenne moins de temps,4
268575,15-OCT-11,14-OCT-11,Mary ruksana,,en,76.67.64.245,mary-david.wells@sympatico.ca,13624248,000000120553782,4,3,We are still waiting resolution re .getting our computer to go faster,4
268576,15-OCT-11,14-OCT-11,Devin,,en,70.30.48.192,henrik.vogt@sympatico.ca,13621288,000000120549472,1,1,The person on the line did not have a clue what I was talking about. In that case he could have transferred me to someone who would.,2
268577,15-OCT-11,14-OCT-11,Oussama,,fr,65.95.75.186,micheproteau@sympatico.ca,13624652,000000120548949,5,4,"Je suis très satisfait de votre conseiller très très patient ...

Merci  Claude Proteau",5
268578,15-OCT-11,14-OCT-11,Jamie,,en,67.71.22.41,gbrouzes@sympatico.ca,13620648,000000120560896,5,5,,4
269070,16-OCT-11,15-OCT-11,Saurabh,,en,174.88.178.240,rhansen77@sympatico.ca,13637216,000000120568790,4,4,"Online payment change for bell mobility fees is very good.  immediate response on my profile.  However, it looks like I made several online requests for change of payment for internet - eventually called a real person to get that change confirmed.  Why the difference between internet and cell phone sites?  ",3
269071,16-OCT-11,15-OCT-11,Khan,,en,64.231.87.129,drheuston@sympatico.ca,13631836,000000120574390,5,,,4
269072,16-OCT-11,15-OCT-11,Patrick,,en,76.65.13.75,seadog2@sympatico.ca,13637910,000000120565475,5,4,Nothing. I was told a technician would out the following day between noon and 6:00pm. He indeed came and assessed I had a faulty modem which he changed for me and made sure I had internet access before he left. Good job.,5
269073,16-OCT-11,14-OCT-11,Daniel,,en,65.92.198.31,erhein57@sympatico.ca,13620156,000000120548941,5,4,,5
269074,16-OCT-11,15-OCT-11,Eliena,,en,70.54.82.2,mmje.coyle@sympatico.ca,13635832,000000120570024,4,4,,2
269075,16-OCT-11,14-OCT-11,Revathi,,en,65.93.177.106,janet.bartram-thomas@sympatico.ca,13621776,000000120562201,5,5,,5
269076,16-OCT-11,15-OCT-11,Jean,,en,76.64.49.74,k.yiu@sympatico.ca,13634144,000000120574517,5,4,,4
269077,17-OCT-11,16-OCT-11,Leni,,en,76.66.127.83,eatout@sympatico.ca,13641664,000000120582689,4,5,STOP CHANGING ENTRY PROCEDURES TO EMAIL AND STOP ADDING STEPS TO GET VOICE MAIL!!!!!!!!,3
269078,17-OCT-11,16-OCT-11,Vikram,,en,174.95.147.248,gmatys@sympatico.ca,13642292,000000120580847,2,3,"absolutely ridiculous to have to go through the nonsense of the usual questions (unplug your modem, phone filters, etc) only to finally be told that the service is out all over the region. Why don't you tell your help desk the up to date info???",3
269079,17-OCT-11,16-OCT-11,Aqeel,,en,76.67.99.107,mariachomyn@sympatico.ca,13644414,000000120592496,5,5,,5
269080,17-OCT-11,15-OCT-11,Nizar,,fr,65.92.166.14,ginettedubuc@sympatico.ca,13632642,000000120567131,5,5,Je ne vois pas pour l'instant ,4
269081,17-OCT-11,11-OCT-11,Maria,,en,174.89.195.212,wayneandcarolyn@sympatico.ca,13588660,000000120463422,5,5,Nothing,5
269082,17-OCT-11,16-OCT-11,Hedi,,fr,76.67.206.28,beauchamppierre@sympatico.ca,13640248,000000120581133,5,5,"MERCI à HEDI
Un merci spécial à Alain Charest #3016229 pour avoir si bien réglé mon problème finalement.",5
269083,17-OCT-11,13-OCT-11,Jessica,,en,69.158.4.15,brenda5009@sympatico.ca,13604794,000000120529008,5,5,"I don't think it could of been better. It was fantastic.
Mike",5
269084,17-OCT-11,16-OCT-11,Jenett Mae,,en,184.144.33.31,robert_kleefstra@sympatico.ca,13646020,000000120582255,1,1,"not cancelled my DSL for no reason.
gave me back my original package.unlimited download
after submitting to the performace package it would have been nice if I didnt have to a month and a half to have it reactivated.
 ",2
269085,17-OCT-11,16-OCT-11,Med ahmed,,fr,184.146.233.140,elise.laplante@bell.net,13641746,000000120588168,5,5,,5
269086,17-OCT-11,12-OCT-11,Patricia,,en,70.29.7.222,patrick.maclure@sympatico.ca,13599356,000000120510589,5,5,Nothing!,5
269087,17-OCT-11,12-OCT-11,Jose,,en,184.147.15.21,finneyj@sympatico.ca,13593550,000000120506222,1,5,"I called because I could not get into my e-mail. 
The nice young man said that he would fix it and reset the password. 
I called again a week later becausse I could not get into the e-mail. 
The young lady fixed the problem while I was on the phone and we reset the password. When I finally got into my e-mail I discovered that the young man had indeed fixed the problem and set the password by e-mail, which I could not get into  ",5
269088,17-OCT-11,16-OCT-11,Cesar,,en,174.94.45.252,cnaphan@sympatico.ca,13640954,000000120584535,5,4,"my problem is not your people it is your business model you can not deliver the product and service you charge for
1)your infrastructure is terrible causing many problems with delivery",3
269089,17-OCT-11,16-OCT-11,David,,en,174.94.26.108,rrcunningham@sympatico.ca,13646146,000000120584326,5,5,,4
269090,17-OCT-11,15-OCT-11,Priya,,en,70.53.113.220,jharris000@sympatico.ca,13633670,000000120570574,4,3,I still don't understand why the wireless light came on and was flashing.,4
269091,17-OCT-11,14-OCT-11,Ryan,,en,65.93.176.106,HY08@bell.net,13616554,000000120541762,4,3,"Despite the credit applied to my account, it still would have been better to have the Home Phone contract terms changed from 24 months to 12 months.  Ryan had indicated that he was unable to change the contract as it had already been set up and therefore offered the credit.",4
269092,17-OCT-11,16-OCT-11,Mohamed,,fr,174.92.168.229,hanikaram@sympatico.ca,13642470,000000120587167,5,5,,5
269093,17-OCT-11,16-OCT-11,Mehdi,,fr,174.92.168.229,hanikaram@sympatico.ca,13642472,000000120587572,3,4,Conseiller moins sympathique que Mohamed,3
269094,15-OCT-11,17-SEP-11,Sarra,,fr,76.69.231.73,g.lamouche@sympatico.ca,13291018,000000119943795,1,1,"J'ai parlé au superviseur Mohamed Zoghlami, employé XP563, à 10h37en Tunisie. Je lui demande s'il ne peut pas contacté le bureau de Montréal pour qu'un technicien m'apporte un modem cette journée là ou le lendemain. Il me dit que c'est impossible. a 11h10 il me transfère a Marc à Ottawa qui me dit que les modems viennent de l'entrepôt de Toronto et qu'il ne peut rien faire. Je lui demande de me transféré à quelqu'un de Montréal. Il me transfère en Tunisie. 

1- Il faudrait que vos bureaux de Tunisie ait un numéro de téléphone d'un Superviseur des techniciens à Montréal ou dans d'autres villes selon les appels.
2- Quand ce sont des urgences les techniciens devraient avoir dans leur camion des modems.
Si un technicien se présente chez un client et qu'il s'aperçoit que c'est le modem qui est défectueux. Est-ce que vous me dite qu'il s'en va et laisse le client sans modem ????  

",1
269095,15-OCT-11,14-OCT-11,Adarsh,,en,65.92.79.22,nnvichert@bell.net,13625342,000000120557692,5,5,The young man was attentive and resourceful: nothing more was needed.,5
269096,15-OCT-11,14-OCT-11,Timothy,,en,174.88.149.187,stewart.hunter@sympatico.ca,13627648,000000120545252,4,4,"Nice to talk to a rep from Moncton NB who fully understands telephone tech jargon and Canadian geography distance issues related to cell towers and wireless USB data sticks.

Last time, I got a Bell rep in India or Asia who spoke good english but had no idea (or suitable english vocabulary) to discuss phone related issues.

Please move your customer service back to Canada, and hire local people who fully understand Canadian geography and Canadian weather issues as they relate to your local phone and wireless distribution systems!
..... MJH",4
269097,15-OCT-11,14-OCT-11,Sarah,,en,64.228.35.76,HDarcie@bell.net,13616548,000000120543928,5,5,,4
269098,15-OCT-11,14-OCT-11,Rudolf,,fr,174.95.228.120,lisebolduc81@sympatico.ca,13623526,000000120553695,4,4,,5
269099,15-OCT-11,14-OCT-11,Sofiene,,fr,70.24.199.82,SIMARD.JEANLOUIS@sympatico.ca,13616682,000000120545716,5,5,Tout est OK et +,5
269559,14-OCT-11,12-OCT-11,Hector,,en,76.68.80.165,msg47@bell.net,13598670,000000120505043,2,1,"1, MY internet was down, but i was able to log on using a neighbour's....i do not understand why my connection did not work, while his did.

I am VERY unhappy with Bell...internet, tv, telephone...etc., but to no avail whatsoever.  Both Bell and its main competition in Canada provide dreadful service.  I CONSTANTLY wish I lived in the USA and could get US cel/landline/internet service.....the lack of service to customers in Canada is appalling and no one, including the crtc could care less.",1
269560,14-OCT-11,12-OCT-11,Ruth,,en,76.69.111.131,shawn.mackinnon@sympatico.ca,13601160,000000120512266,3,4,I had some difficulty understanding the representative.,4
269561,14-OCT-11,12-OCT-11,Victoria,,en,50.101.231.149,lucia19@sympatico.ca,13597296,000000120510218,5,5,"nothing at all, i had your customer rep victoria hibbert, she was great has lots of patients and was suppose to get of work at 7pm but she stayed on till aprox 7:30pm to finish helping me with a new modem i was trying to set up, she is very knowledgeable and a delight to deal with. I love the fact that the reps can take over my pc's and do their magic..I LOVE BELL!!!!",5
269562,14-OCT-11,29-SEP-11,Gregory,,en,50.101.142.149,salole@sympatico.ca,13450550,000000120228493,4,5,"The service was fabulous. However my previous experiences with bell on the wireless side will have me looking at alternate providers for my phone, wireless and Internet services. If the mobility person was as helpful as the Internet and home phone reps that I have dealt with I would sing bells praises. As it stands I can't ",2
269563,14-OCT-11,11-OCT-11,Roberto,,en,70.26.183.8,holly.fox@sympatico.ca,13579154,000000120483590,4,4,,5
269564,14-OCT-11,08-OCT-11,Alisia,,en,76.67.61.12,domenic.galati@sympatico.ca,13553642,000000120429282,1,1,"totally unsatisfied, I got the run around and I was mislead......It took 6 days to get my internet service up and running again. ",1
269565,14-OCT-11,13-OCT-11,Claudia,,en,184.144.56.225,arcangelo.nonis@sympatico.ca,13604068,000000120532445,5,4,,5
269566,14-OCT-11,13-OCT-11,Arun,,en,76.69.135.48,wharcourt@sympatico.ca,13616066,000000120525484,4,4,,4
269567,14-OCT-11,13-OCT-11,Amanda,,en,65.95.26.23,pwlaughlin@bell.net,13613236,000000120516582,4,4,Resolved the problem the first time so I didn't have to call back a second time,3
269568,14-OCT-11,13-OCT-11,Garry,,en,64.231.1.245,smotho@sympatico.ca,13614788,000000120517655,5,5,,5
269569,14-OCT-11,19-SEP-11,David,,en,64.231.129.6,johnnymac69@bell.net,13313042,000000119974114,1,1,Need a better method of getting a customers payment from a bell store when a customer gives a money order to a representative at one of your locations it should not come back on the customer when it gets lost on your end and for two months get hassled until it is finally found at your offices very disappointed how this situation was handled when as a customer I did everything that was asked of me,1
269570,14-OCT-11,13-OCT-11,Michelle,,en,70.53.2.195,htr50@bell.net,13608312,000000120516750,4,2,"could have advised me that they, Bell would contact CTV regardng their blackouts continuing since they lost the satelle light signal for northern ontario, channel 221, October 6th.
but I was told that if the blackouts continue to call back later in the week and report it agaian. ",
269571,14-OCT-11,13-OCT-11,Patrick,,en,174.92.112.244,dave.whiteley@sympatico.ca,13605996,000000120521855,5,4,nothing,5
269572,14-OCT-11,13-OCT-11,Lorraine,,en,65.95.108.68,normanne.thomas@sympatico.ca,13612494,000000120524359,5,5,I was looking to get wireless service.  The modem was sent promptly but I did not understand from the rep that the router was not included because of the level of internet service we have.  That info would have been helpful.,5
269573,14-OCT-11,12-OCT-11,Kat,,en,65.92.124.184,ghjtrans@sympatico.ca,13594058,000000120490146,5,4,Your representative was a very nice person however I had trouble understanding her sometimes as she spoke very rapidly.,4
269574,14-OCT-11,12-OCT-11,Sharadha,,en,184.147.17.239,gary.keeping@sympatico.ca,13593884,000000120502847,4,4,"Not to be discriminatory in any way, I feel that since I am a Canadian resident and pay my bills to a Bell ""Canada"" I think that the jobs of Customer service should be entitled to Canadians instead of being directed to any other foreign country.",3
269575,14-OCT-11,13-OCT-11,Srinivas,,en,70.29.44.71,fluxone267@sympatico.ca,13607198,000000120527602,2,1,I didn't feel confident that the representative was completely certain what he was doing to solve my problem.  Possibly he needed better communication skills and more knowledge of what could be done to solve a similar problem to mine. In the end my problem became worse!,3
269576,14-OCT-11,27-SEP-11,Kevin,,en,184.151.127.129,ben.gin@sympatico.ca,13412248,000000120171144,3,3,"Provided more service and more info. Your company charged my account at $35.00 activation fee when it was suppose to be no charge for the activation, in which I am still trying to have it removed from my account.",3
269577,14-OCT-11,13-OCT-11,Aqeel,,en,174.88.21.14,melathome@sympatico.ca,13611472,000000120537927,4,5,,4
269578,15-OCT-11,08-OCT-11,Oscar,,en,174.95.192.123,cstdenis@bell.net,13553196,000000120426537,3,4,"you could have made sure that the line from the pole to my house was good and not tampered with the service guy had to put a new line on, and there for i had no service for 4 days . i call and the lady i talked to said that i will get half a month free and then it was ok for a week and the i had no internet thursday night and friday morning and had to call and rest the modem.",3
269579,15-OCT-11,14-OCT-11,Cristy,,en,70.49.229.96,eommartin@bell.net,13620152,000000120547401,5,4,I consider my inquiry to be resolved if in fact the issue I called about is taken care of and I don't receive anything further in the mail regarding this issue.,4
269580,15-OCT-11,14-OCT-11,Radhika,,en,70.55.177.212,o.hilmar.lorenz@sympatico.ca,13625440,000000120560630,4,4,nothing,5
269581,15-OCT-11,13-OCT-11,Zulfiquar,,en,74.15.71.191,brownaneike@sympatico.ca,13604852,000000120513547,5,5,Nothing  all my problems was taken care of promptly. ,5
269582,15-OCT-11,14-OCT-11,Habib,,fr,67.68.248.94,ylamonta@bell.net,13628848,000000120554214,4,4,,5
269583,15-OCT-11,14-OCT-11,Murali,,en,70.54.81.91,rconboy@sympatico.ca,13626238,000000120538544,5,5,,5
269584,15-OCT-11,14-OCT-11,Jose,,en,70.27.83.211,kathrynwalkerhand@sympatico.ca,13622786,000000120541504,4,3,Not sure,4
269585,17-OCT-11,16-OCT-11,Jason,,en,69.158.233.116,fhunt@sympatico.ca,13641924,000000120583244,5,4,,5
269586,17-OCT-11,16-OCT-11,Arbi,,fr,70.24.235.188,gordon.addleman@sympatico.ca,13642328,000000120585676,4,4,Règler mon problème sue le champ,4
269587,15-OCT-11,14-OCT-11,Steph,,en,70.26.144.72,johmerch@sympatico.ca,13622304,000000120553340,4,4,,5
269588,15-OCT-11,14-OCT-11,Krutthiga,,en,76.71.31.200,jacquies.parrots@sympatico.ca,13621702,000000120542773,5,5,,5
269589,15-OCT-11,11-OCT-11,Andrea,,en,65.92.148.116,juliette-habib@sympatico.ca,13580774,000000120470046,4,4,Thank you,5
270072,15-OCT-11,14-OCT-11,Karen,,en,76.67.22.59,ha9763@bell.net,13621136,000000120546739,1,1,Fix the problem.after 4 hours on computer chat with your people my problem is not resolved in no way.If you want to really resolve problem refer to your chat session #1714804 ..it is all explained right there. Again tyhis morning my one email was returned as OVER QUOTA ... I can not even send one EMAIL . My only alternative since you will not take responsibility or fix this system is to cancel and DEMAND refund.,1
270073,15-OCT-11,14-OCT-11,Amy,,en,76.70.112.107,szczmith@sympatico.ca,13627794,000000120548194,3,4,"i was on the phone with bell for at least 1 1/2 hours, speaking to about 5 different persons......the first person (Asia) didn't seem to understand  mt problem.....so i asked to speak with someone locally (Toronto) and she told me the only way i could do that was to keep redialing 310-BELL until i got someone from Toronto.......seems like a kind of telephone roulette.....and also she said that on each of those telephone calls, my chance of not getting someone in Canada was 90%......fortunately, the last person that i spoke with was extremely helpful (Moncton) PLEASE give your customers an option of contacting someone LOCALLY",2
270074,17-OCT-11,16-OCT-11,Alejandro,,en,174.88.43.146,jim.mcghee@sympatico.ca,13643110,000000120590337,5,5,,5
270075,17-OCT-11,16-OCT-11,Adam,,en,70.30.60.196,cinimaface@sympatico.ca,13640888,000000120585810,5,5,nothing,5
270076,17-OCT-11,14-OCT-11,Zoubeir,,fr,70.26.178.134,fortin.rene@sympatico.ca,13620432,000000120545730,2,1,Le problème n'a pas été résolue avant le samedi 15 octobre suite à mon 2ième appel. ,
270077,17-OCT-11,15-OCT-11,Bedre,,en,74.14.158.40,reverisco@sympatico.ca,13637198,000000120576815,4,4,,4
270078,18-OCT-11,17-OCT-11,Tyler,,en,67.68.43.15,paulp-1@sympatico.ca,13659398,000000120620897,5,5,the young man who solved my problem provided the best service I have ever had from Bell not always a given. Extend to him my compliments,4
270079,18-OCT-11,17-OCT-11,Jonas,,fr,70.51.202.6,marieandreejacques@bell.net,13657384,000000120618595,5,2,"j'ai cacellé l'instalation de la fibre optique et la mise à niveau se fera automatiquement tous les 2 ou 3 mois ....donc mon internet se désactivera ,et il semble que ce n'est pas possible de changer cela ....quoi faire? C'est toujours compliqué avec bell!!!!!",1
270080,18-OCT-11,16-OCT-11,Alex,,en,74.15.30.138,avanden@sympatico.ca,13640144,000000120586861,5,5,,5
270081,18-OCT-11,17-OCT-11,Gloria,,en,74.198.9.174,bayliss7170@sympatico.ca,13649110,000000120620328,4,3,,3
270082,18-OCT-11,17-OCT-11,Melinda,,en,76.69.50.220,h_adams@sympatico.ca,13653434,000000120598363,4,5,Improve you general pricing for internet service to compete with new ISP's,4
270083,18-OCT-11,17-OCT-11,Alexandra,,en,174.94.15.111,jonathan.mills@sympatico.ca,13655058,000000120618758,1,1,listen!....waiting now for response from H/O  as I was hung up on again...the reps are good at this?,1
270084,18-OCT-11,17-OCT-11,Leni,,en,184.145.71.238,shirley333@bell.net,13661400,000000120600982,5,5,,5
270085,18-OCT-11,17-OCT-11,Brett,,en,70.27.51.34,todor.minovski085@sympatico.ca,13662550,000000120602913,5,5,,5
270086,18-OCT-11,17-OCT-11,Dheeraj,,en,184.146.103.98,fitzee@bell.net,13652500,000000120621201,2,1,Been able to help. Our issue is still unresolved. ,3
270087,18-OCT-11,17-OCT-11,William,,en,67.71.136.247,sam.pillai@sympatico.ca,13660948,000000120619998,4,5,,5
270088,18-OCT-11,16-OCT-11,Valerie,,en,184.146.159.17,cjsalter@bell.net,13640898,000000120591233,5,5,,5
270089,18-OCT-11,17-OCT-11,Krishnan,,en,174.93.115.33,pmm2@sympatico.ca,13659722,000000120601487,1,1,helped me,
270090,18-OCT-11,17-OCT-11,Ivan,,fr,65.93.50.157,cl.ka.aubanel@sympatico.ca,13650430,000000120607631,5,3,,4
270091,14-OCT-11,13-OCT-11,Anusha,,en,70.49.230.36,christinabishop@sympatico.ca,13605434,000000120519168,3,4,,2
270092,14-OCT-11,13-OCT-11,Michel,,fr,67.68.167.231,loulou.voy@sympatico.ca,13610666,000000120528359,5,5,,5
270093,14-OCT-11,12-OCT-11,Valerie,,en,174.91.172.99,jackweston@bell.net,13595043,000000120508739,4,2,some problems still not resolved re internet connection,4
270094,14-OCT-11,06-OCT-11,Henry,,en,174.95.130.143,dpeoples@sympatico.ca,13529786,000000120396369,1,1,"HAVE EXPERIENCED AND TRAINED PEOPLE IN SERVICE, AND PEOPLE FROM CANADA HANDLING THE CALLS.",1
270095,14-OCT-11,13-OCT-11,Adarsh,,en,70.54.23.223,laraawad@sympatico.ca,13610179,000000120530622,5,5,"I am completely satisfied with the provided service, it was prompt and efficient. Thank you very much. ",5
270096,14-OCT-11,13-OCT-11,Manuel,,en,70.55.37.16,bjk.duncan@sympatico.ca,13604608,000000120521009,5,4,,5
270097,14-OCT-11,13-OCT-11,Linda,,en,184.144.38.29,claude.nol2@sympatico.ca,13605540,000000120536158,5,5,I lost connection twice while going through the different choices and once when being connected to a representative after about 5 minutes.,5
270098,15-OCT-11,14-OCT-11,Abir,,fr,65.92.27.137,claire-br@sympatico.ca,13618808,000000120553352,5,5,"Parler plus calmement.
À part ça, tout était parfait.",5
270099,15-OCT-11,14-OCT-11,Jamie,,en,70.53.131.170,countryfan@sympatico.ca,13619010,000000120557523,4,5,,5
270100,15-OCT-11,14-OCT-11,Carlton,,en,174.94.24.164,meljohnson@sympatico.ca,13624470,000000120551659,4,4,We pay some of the highest internet and cell phone fees in the world.  I want to know why I was talking to someone in India and not Canada.,3
270101,15-OCT-11,14-OCT-11,Mary ruksana,,en,184.146.133.253,marlene.fader@sympatico.ca,13624188,000000120543367,5,5,,5
270102,15-OCT-11,13-OCT-11,Vijay,,en,184.145.114.242,bfriel@sympatico.ca,13604546,000000120517269,5,5,"not a thing, the rep was very polite and very knowing regarding problems I was experiencing with wireless problem.",5
270103,15-OCT-11,10-OCT-11,Gavin,,en,70.48.112.179,nmassoud@sympatico.ca,13570664,000000120447950,5,5,,5
270104,15-OCT-11,13-OCT-11,Hechmi,,en,64.228.35.167,suzannehuot@sympatico.ca,13615176,000000120537238,1,1,"Having a person who is respectful and not argumentative.  If my service is not fonctional, don't tell me it is.  I work with this every day.  I know if it works or not.  Buying a new computer will not solve a problem like the one I am having.",1
270105,15-OCT-11,14-OCT-11,Salvador,,en,70.30.22.28,lacasse.pallotta@sympatico.ca,13623152,000000120557611,5,5,,5
270106,15-OCT-11,14-OCT-11,Chad,,fr,76.67.206.78,acecyre@sympatico.ca,13616844,000000120560231,4,4,"L'attente avant de parler à un conseiller a été très longue, pratiquement 30 minutes.",4
270107,15-OCT-11,14-OCT-11,Mohamed,,fr,70.29.154.106,ladouceur.plante@sympatico.ca,13623156,000000120539726,5,5,"Le 10-08 dernier, M Othman 6037583 a réglé un problème en nous retranchant le 3.95 pour la location du modem internet, quelle surprise lors de notre dernière facture, en nous chargeant 49.95 pour un modem. Il nous n'avait pas dit que nous devrions obligatoirement payé ce montant si l'on ne voulait plus payer le 3.95 mensuel, c'était supposé être une gratuité pour tous les problèmes que nous avion eu.
Nous devons appeler régulièrement pour des problèmes: soit internet ou des frais inter-urbain que ne nous appartiennent pas étant donné que nous sommes abonnés à Distributel depuis plusieurs années.",2
268579,15-OCT-11,14-OCT-11,Kayla,,en,65.92.77.47,ta.moore@sympatico.ca,13627818,000000120539302,4,,"I don't think you could have improved it, it is a matter of waiting to see if what you did worked.",3
268580,15-OCT-11,14-OCT-11,Matthew,,en,174.95.153.7,roy.anderson@sympatico.ca,13626748,000000120546774,5,5,All went as I hoped and everyone was very pleasant,5
268581,15-OCT-11,12-OCT-11,Nedra,,fr,70.53.197.205,serge.rochon@sympatico.ca,13601058,000000120489948,5,4,"Si je n'avais pas fait cette appel, je n'aurais pas su que cette option d'acheter le modem existait et j'aurai continuer à payer la location encore pour plusieurs mois. Cette option aurait du être offert automatiquement aux clients.",4
268582,15-OCT-11,13-OCT-11,Fida,,fr,24.50.108.231,skimrg@sympatico.ca,13614734,000000120520548,1,1,"M'ecouter et agir. Vos preposes n'on pas de pouvoir pour reagir. 
Je vous quitte pour un autre fournisseur.",1
268583,15-OCT-11,14-OCT-11,Aswathy,,en,74.198.9.199,dave.anne@sympatico.ca,13619312,000000120545001,4,5,Better English knowledge.,4
268584,15-OCT-11,14-OCT-11,Soumia,,fr,174.93.199.60,girard.claude2@sympatico.ca,13620862,000000120539775,5,5,,4
268585,15-OCT-11,14-OCT-11,Ingrid,,en,174.92.114.38,carol.mutton@bell.net,13618426,000000120544611,4,4,"Ingrid was very helpful. However, prior to Ingrid, I've spoken to several other technicians since we moved in our new house on October 7 and it has taken all this time to get me on e-mail and I am still not able to get on Bell's server for e-mail. In desperation, I am using hotmail in the interim. We have the bundle - satellite TV, phone and internet but have seriously considered changing because of all the trouble with internet and e-mail. My wife who has her own computer finally got into her internet and e-mail up and running this past Thursday -- it took a full week. She had also spoken to several technicians until finally a technician (Thomas)  came to our house and he called a high speed Bell technician to help her -- with success. All in all, it has been a frustrating experience and as I said, I am still not able to use Bell's server for my e-mail. I am told that Bell is still working on it and hotmail is a temporary solution. 
Wayne Mutton",2
268586,15-OCT-11,14-OCT-11,Brahim,,fr,70.26.24.92,bernard.therien@sympatico.ca,13617880,000000120541341,5,5,,5
268587,15-OCT-11,14-OCT-11,Soumia,,fr,216.218.29.142,andre.bacon@bell.net,13617190,000000120555406,5,5,,5
268588,15-OCT-11,14-OCT-11,Melinda,,en,174.93.83.56,adlm23@bell.net,13616870,000000120555549,5,5,"I was on hold for a longish time, waiting for the loyalty department, but both the first agent i spoke to and the seconds apologized profusely for it, so I didn't even mind all that much. 

I also find your people can be over-polite sometimes - it sounds less sincere when they call me sir every time they address me.",5
268589,15-OCT-11,14-OCT-11,Saoussen,,fr,174.91.200.78,cschwartz@sympatico.ca,13619082,000000120540553,5,5,,
268590,15-OCT-11,14-OCT-11,Antony,,en,74.14.19.14,leongchan@sympatico.ca,13623368,000000120545317,5,5,,5
268591,15-OCT-11,14-OCT-11,Seifeddine,,fr,76.68.172.172,christine.laporte@sympatico.ca,13618746,000000120539996,5,5,,5
268592,15-OCT-11,13-OCT-11,Jewelle,,en,174.91.53.195,canadiens_chick11@sympatico.ca,13605026,000000120521129,5,4,someone is stealing my internet for downloading and I'm being billed $60/month now. I need this to stop! I will try contacting technical support again today to see what else can be done. I rarely download anything and never use my x-box live as I'm just a beginner. I don't play games against anyone as I'm not that good.,3
268593,15-OCT-11,13-OCT-11,Elmer,,en,70.24.4.120,julie.jamieson@sympatico.ca,13609610,000000120536955,5,4,"The service was good, I received the attention I required.",5
268594,15-OCT-11,13-OCT-11,Madhu,,en,70.27.57.109,ciharris@sympatico.ca,13605468,000000120533642,5,5,,5
268595,15-OCT-11,13-OCT-11,Porushotham,,en,70.27.121.132,holysh-bradford@sympatico.ca,13608248,000000120537078,5,4,,4
268596,16-OCT-11,14-OCT-11,Venkatesh,,en,70.49.1.19,wwillett@sympatico.ca,13628786,000000120542553,4,4,,5
268597,16-OCT-11,11-OCT-11,Mike,,en,76.64.160.219,jennygilbert@bell.net,13580042,000000120472069,1,1,"Have someone who can answer questions properly and not make the customer feel like they are getting ripped off. He was trying to get me to buy a ""discontinued product that hasn't been sold by Bell in 3 years"" for $49.95 whereas I told him I could get the exact same ""discontinued"" product for $18. Really??? Which is the better deal?? AND, to tell me that there would be an extra $3.95 rental charge for even buying the same Bell product if I sent the original back. Talk about feeling ripped off, thats not right. How can anyone have any faith when someone blatantly tells you that you have no choice in the matter because its our way or no way??? From what I understand now is that the same modem is available at NO CHARGE, NO RENTAL FEE to new customers. Why am I still paying for something that I have paid for ten times over and still you want more money off me? So, here's a question for you. After my experience with this representative, why should I stay with Bell?? ",1
268598,16-OCT-11,15-OCT-11,Hssen,,fr,69.156.207.226,sanchosancho@bell.net,13637770,000000120575578,5,5,"Rien, jesuis agréablement surprise de la patience et de la disponibilité du conseiller qui m'a répondu.Il a eu une patience d'ange pour la néophyte de l'internet que je suis.(Si vous le voyez ,dites lui que j'ai finalement trouvé mon fil jaune......",4
268599,16-OCT-11,15-OCT-11,Mustapha,,fr,70.30.229.86,michel.cote11@bell.net,13635644,000000120579233,5,4,rien,5
268600,16-OCT-11,15-OCT-11,Leni,,en,69.159.12.4,l.paquette1@sympatico.ca,13634466,000000120570944,3,4,THE COMPLAINT I HAVE IS THAT THE CALL CENTER IS FROM SOUTH AMERICA AND THESE PEOPLE HAVE AN ACCENT THAT IS VERY VERY HARD TO UNDERSTAND WHY CAN'T WE HAVE CANADINA'S AS A CALL CENTER WOULD BE SOOOOOOO MUCH BETTER,1
268601,16-OCT-11,14-OCT-11,Sana,,en,174.92.28.54,ron.gravelle@sympatico.ca,13626660,000000120540419,4,4,Everything was handled ok,5
268602,16-OCT-11,13-OCT-11,Amir,,fr,76.65.173.49,michele39@sympatico.ca,13611608,000000120531310,3,2,??????? mon problème n'est pas entièrement résolu,3
268603,16-OCT-11,15-OCT-11,Seshidhar,,en,50.101.234.237,blumtnhome@sympatico.ca,13630346,000000120576319,5,5,nothing,5
268604,16-OCT-11,14-OCT-11,Ron,,en,76.68.76.183,goldenret@sympatico.ca,13620954,000000120549450,4,4,"Length of call could be shortened; number of calls to reolve issue could be reduced.",4
269100,15-OCT-11,14-OCT-11,Andrea,,en,184.147.16.146,flihi@sympatico.ca,13620404,000000120555357,1,1,"After being put on hold twice for about 12 mins total,the connection was broken, and a call was never returned.  Real performance! I don't like wasting my time. 
This is the second time I have tried to air my complaint, the 1st time I thought the problem was going to be  resolved, but Bell didn't follow through with what I was sure they had said would be done. 
Just so you know, I will be checking out 
other ISPs to see what they can offer. at a more reasonable cost.
Len Haenni                    ",
269101,15-OCT-11,12-OCT-11,Simon,,en,70.31.107.122,j.c.knight@sympatico.ca,13594936,000000120511412,4,4,Determined that I needed a new modem.  Told it would take 7 - 10 business days so the next day I went out and purchased a modem to tide us over.  Bell modem arrived in 2 days.  It would be nice if the Bell stores had modems for Bell customers or the phone rep. gave you correct info about time lines.,4
269102,15-OCT-11,14-OCT-11,Etuwa,,en,184.147.43.113,a.a.neves@sympatico.ca,13616732,000000120541041,4,4,"I was on the phone for almost 1 hour and 1/2.  I understand it takes time, so if the testing could be speed up a bit less time on phone.  Maybe more staff to help when busy.",5
269103,15-OCT-11,14-OCT-11,Juan,,en,184.148.135.169,hartleys@sympatico.ca,13621228,000000120552149,5,5,"Nothing, I couldn't have expected a better experience than Juan provided.",5
269104,15-OCT-11,04-OCT-11,Nicholas,,fr,67.68.213.239,m.labelle26@sympatico.ca,13506680,000000120340366,2,1,"respecter le rendez-vous afin que je ne perdre pas mon temps à attendre un technicien et ensuite, perdre un avant-midi à tenter d'obtenir un nouveau rendez-vous - 20 jours plus tard, complètement inacceptable- et là, je vais encore perdre une journée à attendre le technicien pour le prochain rv, si celui-ci est respecté évidemment. ",2
269105,15-OCT-11,11-OCT-11,Bry,,en,174.95.206.237,p.sbert@sympatico.ca,13584642,000000120480321,5,4,"Eberythingk was OK, thank tou",4
269106,16-OCT-11,15-OCT-11,Lucas,,en,67.70.85.216,lruedl@sympatico.ca,13634922,000000120564596,5,5,,5
269107,16-OCT-11,15-OCT-11,Rym,,fr,70.30.200.22,gamo@sympatico.ca,13632410,000000120574248,5,5,,5
269108,16-OCT-11,15-OCT-11,Gabriel,,en,64.231.51.58,cochkljd@sympatico.ca,13631046,000000120565026,5,5,Nothing,5
269109,16-OCT-11,14-OCT-11,Khalil,,fr,70.30.170.29,jean.pronovost@sympatico.ca,13621938,000000120545714,5,5,,4
269110,16-OCT-11,14-OCT-11,Pau,,en,64.228.143.5,ajdj@sympatico.ca,13616926,000000120539782,3,3,Removed the charge completely from my bill as it was not explained to me when I signed up for the discounts and was not included in the summary email that I received.,3
269111,16-OCT-11,15-OCT-11,Hridesh,,en,76.71.76.251,bilbar.williams@sympatico.ca,13630278,000000120565041,4,4,The time it took to find out that there was problems in our area was about an hour.  Whenever there is a reason to call Bell we always hesitate knowing it could take a long time. ,
269112,16-OCT-11,15-OCT-11,Sarah,,en,76.67.135.108,horstsommerfeld@sympatico.ca,13633050,000000120574347,1,1,"Try to solve, understand the problem and attempt other options. To be more courtious to the client.  ",5
269113,16-OCT-11,15-OCT-11,Marco,,fr,69.157.151.162,rolandeyacoub@sympatico.ca,13637426,000000120573708,2,2,"Déjà le représentant manque de l'initiatif et de débrouillardise;
Il nest pas « proactif »;
Former vos représentants, fournir de l'aide et des outils de recherches.
",3
269114,16-OCT-11,14-OCT-11,Budala,,en,174.95.188.183,nancy.solomon@sympatico.ca,13625136,000000120538626,5,4,,4
269115,16-OCT-11,15-OCT-11,Moses,,en,64.228.95.23,nurse1774@bell.net,13636328,000000120577480,4,4,,4
269116,16-OCT-11,15-OCT-11,Naveenkumar,,en,174.92.72.11,dlangille@bell.net,13631668,000000120569770,5,5,I had a great tech with a sense of humor. He was very helpful and friendly. Service was great...thank you,5
269117,16-OCT-11,14-OCT-11,Grace,,en,70.55.48.234,peterkibble@bell.net,13625768,000000120546583,5,5,nothing,5
269118,16-OCT-11,14-OCT-11,Syed Mustafa,,en,70.31.105.121,sdeggett@sympatico.ca,13627078,000000120556669,3,1,The customer representative did not know the internet service in the 227 area was not working until we had been on the phone for 30 minutes. That was information he should have already been given.  I am going to assume that even though we didnt have service for two days and I missed an online meeting I will not get refunded two days internet service. I would like a reply to this,2
269119,16-OCT-11,15-OCT-11,David,,en,70.24.25.5,lmacovi@sympatico.ca,13634822,000000120574286,5,5,,5
269120,15-OCT-11,22-SEP-11,Michelle,,en,208.113.50.98,edmundcliche@sympatico.ca,13355556,000000120058133,3,3,,4
269121,15-OCT-11,11-OCT-11,Hatem,,fr,65.94.82.64,gaetanesaindon@sympatico.ca,13578228,000000120461874,4,5,,4
269122,15-OCT-11,14-OCT-11,Amine,,fr,76.71.180.21,fstcyr@bell.net,13620545,000000120551600,5,5,,5
269123,15-OCT-11,30-AUG-11,Helmi,,fr,65.94.82.64,gaetanesaindon@sympatico.ca,13060651,000000119527791,5,5,"Celui qui m'a répond (HELMI) a été très courtois, gentil et compréhensif de ma demande ; un des appels les plus courtois et satisfaisant à date....

Merci !!!",4
269124,15-OCT-11,14-OCT-11,Luis,,en,70.29.120.123,cwandco@sympatico.ca,13619124,000000120540095,1,1,Answer the phone!!,3
269125,15-OCT-11,12-OCT-11,Ahmed Ramy,,fr,184.145.154.53,jacde@sympatico.ca,13595012,000000120492640,4,4,,4
269126,15-OCT-11,14-OCT-11,Suresh kumar,,en,184.144.29.8,fay.macphail@sympatico.ca,13620322,000000120554195,4,3,,5
269127,15-OCT-11,17-SEP-11,Ali,,en,216.208.50.154,jfwhidden@sympatico.ca,13292114,000000119954015,1,1,"why does Bell continue to hire help who cannot articulate or understand what i am saying  - i had to ask him many times to repeat himself,then he suddenly hung up on me.",1
269128,15-OCT-11,13-OCT-11,Christina,,en,64.229.68.243,naej80@sympatico.ca,13612174,000000120518579,4,4,,5
269129,15-OCT-11,14-OCT-11,Kota,,en,65.93.91.88,sarah.mcph@sympatico.ca,13626990,000000120554821,5,5,,4
269130,15-OCT-11,14-OCT-11,Antony,,en,64.231.198.40,halgreenberg@sympatico.ca,13621168,000000120541777,5,5,Nothing,5
269131,15-OCT-11,14-OCT-11,Anne,,en,70.27.47.115,abernacchi@sympatico.ca,13616816,000000120541933,5,5,nothing,5
269132,15-OCT-11,05-OCT-11,Marc,,en,70.50.31.39,k.thanasse@sympatico.ca,13519416,000000120371718,5,5,Nothing.  It all went well.,5
269133,15-OCT-11,14-OCT-11,Rajni,,en,76.69.150.15,b.carmicheal@sympatico.ca,13617602,000000120539431,4,4,,4
269134,15-OCT-11,06-OCT-11,Nelson,,en,174.95.235.153,marilyn_gamble_40@sympatico.ca,13534094,000000120388415,5,4,The only inconvenience was having to get down behind my computer desk to unplug my bell commection from the modem.  My bell jack is made with a shutting door so you need both hands to plug or unplug because it is like a trap door making it very awkward.  Like I told the technician thank God these calls are not on video.,4
269135,15-OCT-11,14-OCT-11,Sami,,en,65.92.189.236,levyf@sympatico.ca,13623402,000000120552097,5,5,,5
269136,15-OCT-11,14-OCT-11,Chad,,en,76.65.64.164,hakim_k@sympatico.ca,13621166,000000120559842,4,4,,4
269590,15-OCT-11,14-OCT-11,Etuwa,,fr,65.93.155.221,cmartin4205@bell.net,13618894,000000120547966,5,5,C'est la 1ere fois que l'on réponds et résolu parfaitement mon probléme.  Chapeau à la technicienne.,5
269591,15-OCT-11,14-OCT-11,Chenrup,,en,76.68.118.33,mervecor@sympatico.ca,13624498,000000120561961,1,1,have people there that know what they are talking about,1
269592,15-OCT-11,14-OCT-11,Samuel,,fr,74.14.187.192,boivin.maurice@sympatico.ca,13618084,000000120559213,4,,vérification complète,5
269593,15-OCT-11,14-OCT-11,Ashwini,,en,174.89.53.12,tjsutton@bell.net,13628158,000000120555470,5,4,,5
269594,15-OCT-11,12-OCT-11,Koussay,,en,174.93.129.113,kpilibossian@bell.net,13596528,000000120504225,3,4,the person was not fluent bilingual.his English was so bad.,4
269595,15-OCT-11,14-OCT-11,Kaouther,,fr,70.53.250.174,moniquesignori@sympatico.ca,13624864,000000120552960,4,4,"1) enlever les robots qui nous répondent au téléphone;
2) Diminuer ainsi les étapes de réponses mécaniques;
3)  Surtout nous servir par des personnes du Canada évitant ainsi les mises à pied des  employés du pays.",2
269596,15-OCT-11,14-OCT-11,Kamel,,en,174.91.187.189,kazabacus@sympatico.ca,13622820,000000120550784,5,5,"Nothing, it was a first-class experience throughout.",5
269597,15-OCT-11,14-OCT-11,Gustavo,,en,70.54.142.123,ottolang@bell.net,13625497,000000120555389,4,5,Nothing,4
269598,15-OCT-11,14-OCT-11,Jacques,,fr,76.65.157.86,ray2007@bell.net,13626202,000000120548807,3,3,"Manque de connaissances techniques suffisantes(du technicien) dues au fait que Bell ne supporte pas le systeme linux et que l'on doit passer par hotmail et que hors Windows point de salut !

Le fait que Bell n'a pas ses propres serveurs de e-mail ralentit quelque peu
 l'envoi et la reception des e-mails.

J'ai reussi a resoudre mon probleme  .
 en changeant les donnees pour le server SMTP qui fait en sorte que Thunderbird est fonctionnel a 100% 

-donc je peux recevoir et envoyer des e-mail via Thunderbird quis e trouve a passer par Hotmail

Un site a consulter
 http://www.dslreports.com 

Nota- Le site de Thunderbird explique clairement comment connecter Thuderbird a Hotmail-vous techniciens devraient etre au courant de cette procedure  peu complexe..",3
269599,15-OCT-11,14-OCT-11,Wahida,,fr,76.69.184.238,jean-pierre.ollivier@sympatico.ca,13621922,000000120543818,3,4,le technicien répondant devrait essayer de parler plus lentement,4
269600,15-OCT-11,14-OCT-11,Rudys,,fr,70.54.153.65,jnounou@sympatico.ca,13622216,000000120542732,5,4,Rien. Rudys était extrêmement capable et serviable.,5
269601,15-OCT-11,14-OCT-11,Hema,,en,67.70.29.19,bbury@sympatico.ca,13617756,000000120554456,4,4,,4
269602,15-OCT-11,18-AUG-11,Khan,,en,70.55.30.14,ken.macgowan@sympatico.ca,12942383,000000119275495,3,2,,1
269603,15-OCT-11,14-OCT-11,Sana,,fr,65.93.152.197,fralu@sympatico.ca,13620448,000000120550718,5,4,,5
269604,15-OCT-11,13-OCT-11,Ousmane,,fr,70.29.238.29,m.ethier@bell.net,13610844,000000120525571,5,5,"Mis à part le fait que je doive renégocier ce rabais à chaque année, 
car je suis constament solicitée
pas Vidéotron, je suis satisfaite. 
J'ai l'intention d'aller avec Bell 
et la fibre optique pour mon service
de télévision très prochainement.",5
269605,15-OCT-11,13-OCT-11,Suresh kumar,,en,70.52.67.197,pearl.kyle@sympatico.ca,13612892,000000120518554,5,4,nothing,5
269606,15-OCT-11,12-OCT-11,Hayett,,fr,184.144.221.53,r___leclerc@sympatico.ca,13599822,000000120490685,5,4,,4
269607,15-OCT-11,13-OCT-11,Harathi,,en,70.30.71.3,pearl16@sympatico.ca,13612894,000000120521916,5,5,"I was happy with service 
No complaints ",5
269608,15-OCT-11,14-OCT-11,Ingrid,,en,99.241.164.100,msoberal@bell.net,13624986,000000120555633,5,5,n/a,5
269609,15-OCT-11,14-OCT-11,Bob,,en,184.144.29.169,philliptatham@sympatico.ca,13625814,000000120540513,3,3,Told me the truth!,3
269610,15-OCT-11,14-OCT-11,Chiheb,,fr,174.89.250.116,chavi@sympatico.ca,13618644,000000120544854,4,4,,4
269611,15-OCT-11,14-OCT-11,Joseph,,en,74.12.43.37,mgates8@sympatico.ca,13624526,000000120556993,4,4,,4
269612,15-OCT-11,30-SEP-11,Sonia,,fr,70.55.84.100,RichardMatte1@bell.net,13453062,000000120250620,4,5,"Ça doit faire 4 ou 5 fois que je téléphone à Bell depuis janvier dernier.Mon relevé de compte mensuel n'est jamais le même.On m'a fait un contrat de 49.44$ par mois au moins pour un an et à chaque mois,le montant est différent.
Je songe à quitter Bell si ça perdure.

Richard Matte",2
269613,15-OCT-11,30-SEP-11,Christine,,en,208.113.50.98,edmundcliche@sympatico.ca,13456496,000000120246048,5,5,nothing,5
269614,15-OCT-11,14-OCT-11,Luis,,en,65.92.202.80,mkuske@sympatico.ca,13624784,000000120546395,4,4,"I was told a new modem was necessary and one would be sent to me, but today the modem is working so please do not send one (maybe the mailing can be stopped).

The message on my computer was that a cable was unplugged, but this was not the case, unless it was an area cable.",3
269615,15-OCT-11,14-OCT-11,Jessica,,en,174.92.142.147,aka001@sympatico.ca,13616950,000000120558857,5,5,Great experience.,5
269616,15-OCT-11,14-OCT-11,Rain,,en,74.15.24.52,carol.rogers@sympatico.ca,13618431,000000120546288,4,4,,4
269617,15-OCT-11,14-OCT-11,Karen,,en,69.156.3.222,d_odonohue@bell.net,13619172,000000120544599,5,5,Karen was very helpful. Her instructions were clear & easy to follow & her masterly use of the English language made the solution to my problem a easy one to solve. I appreciated that.,5
269618,15-OCT-11,12-OCT-11,Diego,,en,70.24.150.70,bagpiper@sympatico.ca,13590486,000000120503157,1,1,Give correct information,2
269619,16-OCT-11,14-OCT-11,Edwitch,,fr,76.65.131.209,f.philie01@sympatico.ca,13620276,000000120546677,5,5,,5
269620,18-OCT-11,17-OCT-11,Sharon,,en,65.94.133.27,doug.hayston@sympatico.ca,13651696,000000120595498,5,5,Nothing,5
269621,18-OCT-11,17-OCT-11,Luis,,en,65.92.32.206,tjbsmith@sympatico.ca,13662478,000000120596188,3,1,"Fixed the problem!  We pay for wireless internet and can't use it!!  Frusterating and a waste of time and money, ready to switch carriers!!!",1
269622,18-OCT-11,17-OCT-11,Gustavo,,en,70.27.189.224,sylate@sympatico.ca,13662074,000000120610702,4,4,"I was happy when I finished the call with your Rep.  I happened to speak with two of my neighbours shortly after contacting Bell about my old modem. What I learned from my neighbours has left me somewhat miffed.  I will be calling 310-BELL later today about this. Apparently, some time ago, a Bell Rep spoke with my neighbours and offered to upgrade their old modems with newer ones at absolutely no cost.....I'm going to be charged $19 for shipping and handling.  My neighbours had a Bell Technician come to their homes and hookup their new modems at NO cost what so ever.  WHAT GIVES?  As things are now, I'm not pleased and am looking at other I.S.P.s unless something changes.",2
269623,15-OCT-11,11-OCT-11,Patricia,,en,184.146.73.19,jimburrows@bell.net,13580160,000000120481591,4,5,Tricia was very pleasant and helpful-spoke very clearly.,4
269624,16-OCT-11,15-OCT-11,Ali,,en,76.69.52.164,ribbon@sympatico.ca,13637232,000000120572019,5,5,n/a,5
269625,16-OCT-11,15-OCT-11,Pradeep,,en,74.15.30.250,gail.holmes@sympatico.ca,13632400,000000120567992,5,4,,5
270108,15-OCT-11,13-OCT-11,Giovanni,,en,174.95.95.195,ANGCOANTONIO@sympatico.ca,13603116,000000120535204,5,5,,5
270109,15-OCT-11,14-OCT-11,Ana,,en,70.54.91.115,wattsb@bell.net,13628624,000000120551522,5,5,,5
270110,15-OCT-11,14-OCT-11,Sabrine,,fr,65.92.24.158,jako1@sympatico.ca,13621724,000000120549213,4,4,,4
270111,15-OCT-11,14-OCT-11,Kumar,,en,174.89.102.143,mario.porco@sympatico.ca,13624134,000000120550177,5,5,The best was done ,5
270112,15-OCT-11,14-OCT-11,Noureddine,,fr,174.88.62.85,raymond.surrel@sympatico.ca,13626214,000000120551517,4,4,,4
270113,15-OCT-11,13-OCT-11,Edgar,,en,70.30.29.162,marchim@sympatico.ca,13611036,000000120517458,5,5,"I could not find anything to improve his service, I also didn't wait long to get through.",5
270114,15-OCT-11,14-OCT-11,Ivette,,en,76.70.64.155,r.clare@bell.net,13626060,000000120540894,4,4,fixed some of the other problems that I have been having like static on the line and volume fading in and out,4
270115,15-OCT-11,09-OCT-11,Med Wassim,,fr,76.68.150.179,michel.collins9@bell.net,13562970,000000120444554,5,5,"pa gend chose a améliorera par le fait que tous les preposer ne fond que mepater .jamai desitatin dans leure reponse et toujoure patiens  a reponde toute question.mes se que je retiends le pluse c,es la politesse sans faille de tous a qui j,ai partler je ne peut que dire .....bravo",5
270116,15-OCT-11,14-OCT-11,Loyda,,en,74.14.25.224,robert.edwards046@sympatico.ca,13626558,000000120543161,5,4,nothing,5
270117,15-OCT-11,05-OCT-11,Clarisse,,fr,70.30.183.41,sdesjardins6@sympatico.ca,13524331,000000120350290,4,3,"Nous dire comment verifier notre connection DSL et WiFi; ils arretent encore de facon intermittant
Merci
SD",4
270118,15-OCT-11,14-OCT-11,Larissa,,fr,184.145.184.146,france.dionne@sympatico.ca,13620454,000000120550186,3,2,,1
270119,15-OCT-11,14-OCT-11,Med Hedi,,fr,70.29.218.106,nitram.fraser@bell.net,13625318,000000120557031,4,4,,4
270120,15-OCT-11,11-OCT-11,Jeanette,,fr,70.52.74.2,gilles196@sympatico.ca,13578476,000000120461070,1,1,NE PAS ME COUPER LA LIGNE APRÈS 34 Minutes D'ATTENTE!!!!!!,1
270121,15-OCT-11,08-OCT-11,Preethi,,en,70.48.218.144,patgibson@sympatico.ca,13557324,000000120433734,3,4,"I cannot single out one improvement.
I'm not sure which rep this was for, I actually talked to 3 reps.I was misdirected by the automated service and the rep was more concerned about reading her script than listening to my problem.I don't remember what happened with agent 2 but when I asked to be transferred to a Canadian rep she said that she couldn't do that and tried to give me a phone number to write down. Since my whole problem was no phone service I was using my cell,standing on my driveway tring to maintain a signal long enough to complete my request for service. I have not had reliable service since I first got the cell phone in Fort Erie. The last rep was able to arrange an appointment which ultimately resolved the problem with Bell's equipment.
Am I impressed with automated service,no.
Am I satisfied with service reps from India, not for internet or phone,if I could understand and hear them, who knows but not currently.
Would I recommend Bell Cell ,not for primary service and considering the poor quality the cost is too high.
I've been a multiple service user since 1980 and right now I'm not a fan.
Your repair teams however I've never had a problem with.",2
270122,15-OCT-11,14-OCT-11,Budala,,en,70.49.23.195,cynflew2@sympatico.ca,13619130,000000120540491,5,4,wait time for a rep,5
270123,15-OCT-11,13-OCT-11,Aymen,,fr,74.12.227.124,lise.gelinas@sympatico.ca,13610536,000000120527981,5,5,"J'aimerais qu'on augmente la sécurité du rooter. pouvez-vous augmenter le nombre de caractères?
Merci
Lise Vachon Gélinas",5
270124,16-OCT-11,07-OCT-11,Rebello,,en,65.94.107.212,susan.greenberg@sympatico.ca,13550266,000000120401978,5,5,,5
270125,16-OCT-11,13-OCT-11,Budala,,en,65.95.133.168,doug.palframan@sympatico.ca,13606554,000000120520981,4,4,lower your prices and remove the caps.,5
270126,16-OCT-11,15-OCT-11,Jan,,en,69.165.149.94,moogie.robinson@sympatico.ca,13635906,000000120565527,1,1,Actually do the things your representatives say they will do.,1
270127,16-OCT-11,15-OCT-11,Elijah,,en,70.49.151.144,jcupples@sympatico.ca,13633510,000000120574102,5,5,could not be improved as problem was quickly fixed,5
270128,16-OCT-11,15-OCT-11,Claudia,,en,76.71.78.92,gabial@sympatico.ca,13632386,000000120567343,1,1,,1
270129,16-OCT-11,15-OCT-11,Ralph,,en,70.54.16.117,lar52@bell.net,13634520,000000120562986,4,3,wait times,5
270130,16-OCT-11,15-OCT-11,Nayeem,,en,74.14.149.121,firstlady@sympatico.ca,13632226,000000120578892,5,4,nothing I can think of except talk a little slower if you are not full english speaking,5
270131,16-OCT-11,15-OCT-11,Sandra,,en,74.14.149.121,firstlady@sympatico.ca,13632228,000000120578638,5,4,if you are not full english speaking then speak a bit slower the gentleman I had was very good and took his time to resolve all my problems not in a hurry to get it done so thank you mayreen,4
270132,16-OCT-11,15-OCT-11,Haricharan,,en,174.91.230.48,buddy.migicovsky@sympatico.ca,13630536,000000120563730,5,5,"have more personnel with same quality,I hung up on the previous technician",5
270133,16-OCT-11,15-OCT-11,Sarry,,fr,70.30.176.149,a.maltais@sympatico.ca,13629262,000000120573635,5,4,,5
270134,16-OCT-11,15-OCT-11,Kevin,,en,74.198.87.33,terry999@sympatico.ca,13638646,000000120566536,1,1,"start treating the customer as the most important part of your business. I am cancelling my sympatico account and switching to Rogers.
",1
270135,16-OCT-11,11-OCT-11,Mohan,,en,76.69.29.140,ejohn1@sympatico.ca,13577476,000000120463968,3,4,takes to long to reach a person,2
270136,16-OCT-11,14-OCT-11,Kurt,,en,64.228.194.87,mvandenbrink@sympatico.ca,13625034,000000120548158,5,5,,5
270137,16-OCT-11,15-OCT-11,Manel,,fr,76.68.173.212,teryh@sympatico.ca,13638648,000000120563429,5,5,"RIEN DU TOUT. C'est la premiere fois que je tombe sur une personne sussi gentille, patiente et facile a comprendre. J'en suis encore toute émue!",5
270138,16-OCT-11,15-OCT-11,Mouna,,en,174.95.214.132,paul.kerry@sympatico.ca,13636580,000000120567002,5,5,nil,3
270139,16-OCT-11,14-OCT-11,Katelyn,,en,64.228.194.87,mvandenbrink@sympatico.ca,13625036,000000120546058,4,3,Couldn't resolve issue on this call because the primary account holder was needed to cancel services.,5
270140,16-OCT-11,15-OCT-11,Richard,,en,74.14.3.98,erik.k@sympatico.ca,13632084,000000120569629,3,2,find a resoulution yo the internet conection issue.,2
270141,16-OCT-11,15-OCT-11,Khan,,en,174.91.5.43,john.leberg@sympatico.ca,13633860,000000120578289,5,5,The operator was clear and precise and the problem was rectified in 15 minutes. Thanks Sympatico.,5
270142,16-OCT-11,15-OCT-11,Med Anis,,fr,76.68.241.215,fegian@bell.net,13632198,000000120565773,4,4,,5
270143,16-OCT-11,15-OCT-11,Maria,,en,76.67.22.225,hmallen@sympatico.ca,13633026,000000120564879,4,4,have a Canadian responder fromCanada...the first person I talked to was hard to understand,4
270144,16-OCT-11,15-OCT-11,Nayeem,,en,74.15.30.86,mrobmag@sympatico.ca,13635938,000000120574368,5,5,No one has ever offered me an appropriate package for a more reasonable download.,3
268605,16-OCT-11,15-OCT-11,Johanna,,en,76.69.126.181,lynnetattersall@sympatico.ca,13634982,000000120571820,3,3,"My modem broke.  I went to the bell store at cloverdale mall and stood around waiting for service for at least 20 minutes in a busy store where noone knows where to line up as there are 4 desks, to be finally told that they don't take care of modums any more.   Came home, phoned bell.  The promps on 310bell don't have anything for internet unless you keep yelling internet after all of the phone options. The customer service rep was great.  BUT she could only send me the power cord in 3 to 5 business days and advised me that I couldn't go to pick one up anywhere.  Meaning, no internet for the weekend and, I work from home, and can't connect with my office outlook without internet.  I was NOT happy with the solution.",2
268606,16-OCT-11,15-OCT-11,Tejaswvi,,en,70.49.158.67,vicky.lynham@sympatico.ca,13639036,000000120566872,5,5,Nothing I can think of to improve service. The technician even made sure that the second computer was able to connect wireless as well.,5
268607,16-OCT-11,12-OCT-11,Asha,,en,174.91.125.79,berlin@sympatico.ca,13590682,000000120494049,1,1,Asha could not resolve the problem - referred to supervisor - i was to find out my passwords for 3rd party emails and supervisor would call me in 10 minutes...4 days later still waiting for the call..........,2
268608,16-OCT-11,12-OCT-11,Henry,,en,174.91.125.79,berlin@sympatico.ca,13590684,000000120490995,2,2,Salvador could not help me so put on to supervisor - Gerardo - he told me the problem Bell is having with 3rd party emails and not supporting them - this being the case I don't know if Bell can meet my needs.  I think customer service should be more knowledgeable and not waste the customers time - was 4 hours and a bill from an outside source to fix a problem....,2
268609,16-OCT-11,15-OCT-11,Jaime,,en,65.92.42.54,gborn@sympatico.ca,13632460,000000120567584,5,5,,5
268610,16-OCT-11,15-OCT-11,Med Wassim,,fr,174.95.248.101,memarclandry@sympatico.ca,13635542,000000120579431,4,4,,4
268611,16-OCT-11,15-OCT-11,Souhail,,fr,174.88.244.180,florence.bois@sympatico.ca,13632256,000000120569946,5,5,rien,5
268612,16-OCT-11,15-OCT-11,Ronda,,en,69.156.168.192,richard.ryan023@sympatico.ca,13637244,000000120565762,5,5,,5
268613,16-OCT-11,15-OCT-11,Pavan,,en,64.229.4.217,edmond.langlois@sympatico.ca,13631934,000000120573074,5,5,,5
268614,16-OCT-11,12-OCT-11,Sowmya,,en,184.144.60.100,winnick@sympatico.ca,13602798,000000120492703,3,1,"A few weeks ago, in speaking with a Bell tech rep re my internet services, I learned that the modem for which I am pay a monthly fee is very out-dated and it was promised to me that within a few days Bell will send me the appropriate new modem that has a wireless feature. To date this has not been done. In speaking with Sowmya regarding this matter, she connected me with a person in another department who said his system was down and would call me back in approximately 30 min. I still have not received this call back, nor do I have my new modem!!",
268615,14-OCT-11,11-OCT-11,Jose,,en,76.67.115.120,those.guys@sympatico.ca,13588016,000000120466886,1,1,"Improve the knowledge of your telephone representatives! I was also unable to understand their heavy accents! After 4 1/2 hrs.we were told the new HP mini wireless card was the problem. After taking it back to the retailer Future Shop...they were able to make a wireless connection. A second call for help to Bell also proved fruitless. After another unsuccessful 4 hours I was referred to H.Pfor assistance. My name is Doreen Guy.  Please do not contact my son Robert in this regard. I was visiting his home and trying to help my grandaughter connect to their home's wireless modem. If necessary, you may contact me @905-377-9045 or dorguy@sympatico.ca 

A most frustrating experience!   

",1
268616,14-OCT-11,13-OCT-11,Sharon,,en,70.26.52.106,judi.rosen@bell.net,13609580,000000120531843,5,5,Nothing,5
268617,14-OCT-11,13-OCT-11,Priya,,en,184.144.42.129,ken.fife@sympatico.ca,13609802,000000120522804,5,4,Nothing,5
268618,14-OCT-11,11-OCT-11,Carlos,,en,70.26.6.235,moe.atallah@sympatico.ca,13583640,000000120463277,1,1,"One of you people people showed up did not know about the knew router, said he'll send someone else but till now no call no body",
268619,14-OCT-11,09-OCT-11,Achref Badii,,fr,184.145.168.156,claudalg@sympatico.ca,13560501,000000120441787,3,4,"Représantant  me dit que j'avais un vérus et que je dois formater mon ordi
Ce n'était pas un vérus",3
268620,14-OCT-11,13-OCT-11,Temsu,,en,64.229.244.6,jjv008@bell.net,13609178,000000120535127,5,5,billing and transparency in customer services must be open and honest.,5
268621,15-OCT-11,14-OCT-11,Mahender,,en,76.71.89.224,lehtinen@sympatico.ca,13623339,000000120542887,1,1,The technican advised they would call back within an hour to advise if there was indeed an internet outage in the area we live. I have yet to receive a call back. We fixed the problem ourselves. ,2
268622,15-OCT-11,12-OCT-11,Philip,,en,74.15.164.176,cmacstewart@bell.net,13591868,000000120494665,1,1,"Everything....After numerous other issues with Bell I called as my bell.net email account was getting an error saying that Hotmail was blocking it.  ""Philip"", who spoke very broken english, told me it was my issue and I had to deal with my email hosting company.  But when I went to Hotmail it told me exactly how to unblock the email and fix things.  For probably the 50th (quite literally, if not more) time I was utterly unsatisfied with Bell's ""customer service"" and the time I spent on the phone was a complete and total waste!",1
268623,15-OCT-11,14-OCT-11,Roy,,en,174.88.6.14,w.h.mcknight@bell.net,13628566,000000120554721,5,5,,4
268624,15-OCT-11,14-OCT-11,Alonia,,en,174.88.13.135,d.l.colborne@sympatico.ca,13619150,000000120548224,5,4,,4
268625,15-OCT-11,14-OCT-11,Alexandra,,en,174.92.96.25,aabi12@sympatico.ca,13616782,000000120559472,4,4,,4
268626,15-OCT-11,17-SEP-11,Nemri,,fr,76.69.231.73,g.lamouche@sympatico.ca,13291022,000000119945705,1,1,"Je suis resté 5 jours sans modem car tout se fiait qu'à leur petit manuel de procédure standard. Selon moi cela n'a pas été un service de qualité. Dans le passé, le service à la clientèle était beaucoup mieux.

Pour améliorer le service il faudrait ramené le service à la clientèle à Montréal au moins les gens saurait quoi dire et faire dans en connaissant le marché auquel ils font affaire. Le 20 septembre en après-midi je n'avais toujours pas reçu le modem et personne n'était capable de retracer la demande.
Service à la clientèle moins payé n'est pas signe de qualité de service.
",1
268627,15-OCT-11,14-OCT-11,Justin,,en,65.92.65.78,yoshtak@sympatico.ca,13628856,000000120549039,1,1,looking at another provider ! ,1
268628,15-OCT-11,14-OCT-11,Nandhini,,en,70.29.4.55,imaging.express@sympatico.ca,13621514,000000120542013,3,3,some e-mails in hotmail were not transfering to my outlook. Your agent transferred all of the e-mails to outlook and doubled the amount in outlook while still retaining the ones in hotmail. This is the second time this has happened. ,4
268629,15-OCT-11,14-OCT-11,Grace,,en,184.146.117.53,emmanuel.joseph@sympatico.ca,13620122,000000120551737,5,5,,5
269137,15-OCT-11,04-OCT-11,Asir raja,,en,67.68.33.168,smkjaguar@sympatico.ca,13510760,000000120324621,4,4,Have update on when Fibe internet service available for this building.,4
269138,15-OCT-11,14-OCT-11,Vikram,,en,65.92.188.91,rgaia@sympatico.ca,13626340,000000120556912,5,5,Wait time,5
269139,16-OCT-11,14-OCT-11,Stephanie,,fr,174.95.241.185,botanix@sympatico.ca,13618114,000000120545672,5,4,,5
269140,16-OCT-11,13-OCT-11,Steven,,en,76.67.123.41,r157@sympatico.ca,13613266,000000120534674,5,4,"The service representative Steve did an excellent job of explaining what was the cause of the slow internet connection. Customer service wise, for this call I have little to no complaints. The only part that has left me dissatisfied with the bell Internet service, is the coverage area. It's unfair for customers who wish to have faster download speeds but cannot attain them simply due to the distance from a local server. I am aware that this is expected due to the nature of the technology being used. It may be a consideration in the near future that we may switch Internet providers for a faster Internet connection, as our current connection is simply not meeting our expectations. ",3
269141,16-OCT-11,14-OCT-11,David,,en,65.94.245.121,alearch@sympatico.ca,13617018,000000120551062,5,5,,5
269142,16-OCT-11,15-OCT-11,Johanna,,en,174.92.57.42,adebiasi@bell.net,13629366,000000120574421,5,5,"YOU DON'T NEED TO DO ANYTHING BETTER TO IMPROVE MY RECENT EXPERIENCE I WAS THE ONE THAT NEEDED HELP IN PAYING MY BELL INTERNET BILL TWO DAYS AFTER THE DUE DATE AND IT WAS QUITE OKAY FOR YOU TO LET ME PAY IT LATE,THANK YOU SO MUCH FOR ALLOWING ME TO DO THIS PAYMENT TWO DAYS AFTER THE DUE DATE.MUCH APPRECIATE IT THANK YOU BELL FOR UNDERSTANDING MY REASON FOR PAYING MY BILL A LITTLE LATE.",5
269143,16-OCT-11,15-OCT-11,Jessica,,en,74.15.229.124,i.weiss@sympatico.ca,13633134,000000120579064,2,1,your webmail and website are still unreachable,3
269144,16-OCT-11,15-OCT-11,Nabil,,fr,70.51.5.168,dost007@sympatico.ca,13631790,000000120578626,2,1,"accelere le ,le processus",3
269145,16-OCT-11,15-OCT-11,Timmy,,en,65.95.103.12,fwolfe@sympatico.ca,13632364,000000120567394,4,5,e-mail me a confirmation of the changes made to my existing internet and phone accounts.,5
269146,16-OCT-11,15-OCT-11,Diego,,en,174.94.53.29,ellamacdonald@sympatico.ca,13631998,000000120568877,5,5,not very much yhankyou ,5
269147,16-OCT-11,15-OCT-11,Jose,,en,70.29.127.195,margor12@sympatico.ca,13635196,000000120564221,5,5,nothing,4
269148,16-OCT-11,14-OCT-11,William,,en,174.95.26.79,elaine.ma@sympatico.ca,13620032,000000120543520,5,4,,4
269149,16-OCT-11,15-OCT-11,Sabha,,en,174.91.251.33,joycecaron@sympatico.ca,13633994,000000120578264,5,5,,5
269150,16-OCT-11,13-OCT-11,David,,en,174.95.90.218,jrodrigues55@sympatico.ca,13609526,000000120523869,3,3,"The phone number on the letter that I got from Bell Customer Service was not working or was disconnected, also there was no email address or any Bell Customer Service address to send back the information that the modem was post back to them.
If you are going to put a phone number make sure that it is working and it will help if you had a mailing address so you can see the information.",3
269151,16-OCT-11,15-OCT-11,Zouhair,,en,70.55.133.165,karolyszasz@sympatico.ca,13634196,000000120566398,5,5,,5
269152,16-OCT-11,15-OCT-11,Elvis Francisco,,en,184.147.21.191,hortonteglas@sympatico.ca,13633052,000000120577483,5,5,,4
269153,16-OCT-11,15-OCT-11,Nelly,,en,76.68.126.218,ambeaultn@sympatico.ca,13629650,000000120563539,3,2,"Send telephone alerts when internet service is disrupted, and when it returns.  Service was out Friday evening and almost all day Saturday.  Offer automatic rebates  for such outages @ 10 x billing rate.",3
269154,16-OCT-11,15-OCT-11,Hassan,,fr,64.229.130.88,jacquescote@sympatico.ca,13633322,000000120574647,1,1,"Donner plus de formation à la personne qui  m a répondu car ce qu il n a pu faire ,un autre de vos représentants l a fait 20 minutes plus tard à ma très grande satisfaction.",4
269155,16-OCT-11,14-OCT-11,Aquiles,,en,174.89.18.157,lynn059@sympatico.ca,13623788,000000120562451,5,5,,5
269156,16-OCT-11,13-OCT-11,Oliver,,en,70.27.4.141,sandra.flagler@sympatico.ca,13614284,000000120534153,5,5,,5
269157,16-OCT-11,15-OCT-11,Adel,,fr,76.71.183.118,jpaul12@sympatico.ca,13634008,000000120567581,5,5,,5
269158,16-OCT-11,15-OCT-11,Erika,,en,65.92.154.236,lneron@sympatico.ca,13634844,000000120572581,4,4,"I called for my phone and Internet services. It would have been nice to have to speak with only one person. That being said, the transfer was handle very well.",4
269159,16-OCT-11,15-OCT-11,Silvia,,en,70.53.108.167,flhenry@sympatico.ca,13632252,000000120564524,4,5,,4
269160,16-OCT-11,14-OCT-11,Madhu,,en,64.229.236.159,ael3@sympatico.ca,13616880,000000120559132,5,5,,4
269161,16-OCT-11,15-OCT-11,Med ahmed,,fr,184.147.253.176,manon.carrier@sympatico.ca,13635136,000000120578613,3,4,m'aider avec ma XBOX LIve,4
269162,16-OCT-11,15-OCT-11,Sarah,,fr,70.30.230.245,watson-13@sympatico.ca,13639136,000000120576586,5,5,,4
269163,16-OCT-11,15-OCT-11,Arbi,,fr,65.92.182.191,m.coude@sympatico.ca,13634996,000000120568732,2,,"Parler au technicien qui aurait confirmé que le problème de multiplication de courriel était bien réglé.
chaque destinataire a reçu le même message 22 fois.
Est-ce que le problème est réglé?????? aucun appel du technicien.",
269164,16-OCT-11,14-OCT-11,Victor Gabriel,,en,70.52.220.226,iurias9@sympatico.ca,13621614,000000120558775,5,5,"nothing! excellent customer service. victor gabriel was excellent @ this customer service job.  this young man was patient, knowledgeable and resourceful.  excellent job bell for hiring this young man!!!!!",5
269165,16-OCT-11,15-OCT-11,Jean,,en,24.141.189.128,jpstamour@sympatico.ca,13634024,000000120564570,4,,"We were tossed around different departments and representatives. The last person i spoke to resolved the issue and was great in helping us. Lets see if everything is actually resolved. I will be waiting for news from yourselves.

",1
269166,16-OCT-11,15-OCT-11,Geetha,,en,70.49.181.50,hramsay@sympatico.ca,13633060,000000120579061,4,4,"cc rep was very good so this is not his fault: need shorter wait time to reach cc rep; I am still not sure why my internet access kept disappearing for almost 2 hours then suddenly was ok. This this seems to a Bell generated-problem rather than by my system as it has happened before & often around 10pm & 6pm. Bell CC rep service has improved over the past year.",4
269167,16-OCT-11,15-OCT-11,Sana,,en,76.67.64.68,kvakiparta@sympatico.ca,13634440,000000120568347,5,5,It is very hard to get in touch with an operator. When you can get through they are very good. Thank you.,5
269168,16-OCT-11,10-OCT-11,Sabha,,en,76.69.238.214,tmontoute@sympatico.ca,13572504,000000120456299,5,5,Sabha was wounderfull! The best.,5
269169,16-OCT-11,14-OCT-11,Kamel,,fr,65.94.247.190,sbmuller@bell.net,13627026,000000120544102,2,4,Une meilleure compréhension et des informations moins contradictoires,4
269170,16-OCT-11,15-OCT-11,Andre,,fr,76.67.196.95,pierre.lalonde6@sympatico.ca,13636750,000000120572956,5,5,,5
269171,16-OCT-11,15-OCT-11,Juan,,en,70.26.5.217,shrbl@sympatico.ca,13638068,000000120578330,5,5,,5
269626,16-OCT-11,14-OCT-11,Mourad,,fr,67.70.112.24,robertpugh10@sympatico.ca,13626596,000000120542107,1,1,rien,1
269627,16-OCT-11,15-OCT-11,Krishidhar,,en,70.49.23.151,johnwoods@bell.net,13633926,000000120571461,1,1,"The Technician was very helpful, but did not correct the problem",1
269628,16-OCT-11,15-OCT-11,Jean-Philippe,,fr,70.51.202.204,daniel-drapeau@bell.net,13631254,000000120576858,5,4,,5
269629,16-OCT-11,15-OCT-11,Ruth,,en,76.69.14.48,dkincaid@sympatico.ca,13631648,000000120575292,5,5,"Nothing Ruth was awesome and you need more like her she was polite , very imformative and knowledgable.",5
269630,16-OCT-11,15-OCT-11,Sulochana,,en,69.158.183.147,bev.goodman@sympatico.ca,13630250,000000120573991,5,5,,5
269631,16-OCT-11,15-OCT-11,Marc,,en,174.89.130.172,bmaxwell@bell.net,13630352,000000120578455,5,5,"Service was excellent, very professional nothing at this time that I could suggest.",5
269632,16-OCT-11,15-OCT-11,Yves,,fr,69.156.129.187,geocloutier@sympatico.ca,13632488,000000120566051,5,5,,5
269633,16-OCT-11,05-SEP-11,Med Hedi,,fr,69.159.164.190,germain.verreault@sympatico.ca,13136692,000000119656387,5,5,,5
269634,16-OCT-11,15-OCT-11,Travis,,fr,184.145.255.21,lysebourassa@sympatico.ca,13634990,000000120572192,5,5,,5
269635,16-OCT-11,15-OCT-11,Srinivasan,,en,174.95.149.129,dbarak_47@sympatico.ca,13631384,000000120564877,5,5,"nothing at all, the issue was perfectly addressed, Srinivasan was very professional, knowledgeable, efficient and patient with all my issues, the experience could not be improved on at all",5
269636,16-OCT-11,15-OCT-11,Jose Luis,,en,70.26.98.49,harwoodpoint@sympatico.ca,13632918,000000120576052,5,5,,5
269637,16-OCT-11,15-OCT-11,Jordan,,en,70.53.2.95,monaghanl@bell.net,13635878,000000120571847,2,1,make sure I have reliable internet service,1
269638,16-OCT-11,15-OCT-11,David,,en,76.71.77.87,manzano.hodgkinson@sympatico.ca,13635147,000000120564747,3,3,,5
269639,16-OCT-11,15-OCT-11,Keith,,en,50.101.146.196,ronald.mcculloch@sympatico.ca,13637456,000000120578452,5,5,,5
269640,16-OCT-11,15-OCT-11,Jeannette,,en,76.71.183.56,hughjean@sympatico.ca,13633096,000000120579288,4,4,,3
269641,16-OCT-11,15-OCT-11,Michel,,fr,65.94.252.18,gillpaquin@sympatico.ca,13632614,000000120577676,4,3,"le temps d`attente,beaucoup trôp long.",4
269642,16-OCT-11,15-OCT-11,Miguel,,en,76.68.165.208,davidamallett@sympatico.ca,13631364,000000120579578,5,5,all good,5
269643,16-OCT-11,15-OCT-11,Elsy,,en,70.53.104.177,cbondy62@sympatico.ca,13630760,000000120577899,5,5,"static on phone from el salvador
where the tech was made it difficult to hear at times",4
269644,16-OCT-11,15-OCT-11,Mihai,,en,70.31.181.130,johndavid@sympatico.ca,13633901,000000120578119,5,5,,5
269645,16-OCT-11,10-OCT-11,Kranthi,,en,70.49.105.235,geraldo1@bell.net,13567736,000000120455517,4,4,,3
269646,16-OCT-11,15-OCT-11,Emmanuel,,en,76.70.63.250,r.drainville@sympatico.ca,13636954,000000120579898,4,4,easier access to tech support..the introduction messages are way too long,
269647,16-OCT-11,14-OCT-11,Zied,,fr,76.69.98.213,anandaragot@bell.net,13617172,000000120546703,1,1,"faire en sorte que je communique avec un canadien qui maitrise nos langues et qui soit polis, il ma carrément racrocher la ligne au nez !!! et que dire de la dame qui a eessayez de me transféré... pitoiyable et lamentable  !!1 je me demande si je vais encore restez longtemps avec bell, deplus plusieurs credit aurait du apparaitre sur mon compte car javais une meilleur offre ailleur mais jattend et ce depuis encore une fois plus dun mois !!! abérent jai honte pour vous et cela se parle de plus en plus !!",1
269648,16-OCT-11,15-OCT-11,Cath,,en,70.31.92.15,pmcorvetti@sympatico.ca,13636832,000000120571933,5,5,,5
269649,16-OCT-11,15-OCT-11,Cath,,en,70.31.92.15,pmcorvetti@sympatico.ca,13636834,000000120571901,5,5,,5
269650,16-OCT-11,01-OCT-11,Kanchana,,en,76.68.117.159,mpidlubny@sympatico.ca,13473011,000000120272160,5,5,"Customer service is good.
It may be complicated to do but it would be good to have automatically generated notices via email when approaching overusage with internet or cell phone usage. Going to the website gets forgotten sometimes when busy.
Otherwise my bundle set up with Bell is now what I need.",5
269651,16-OCT-11,14-OCT-11,Vijayashanti,,en,184.145.76.60,kmg1@sympatico.ca,13623038,000000120556566,4,4,"The initial phone connection with the rep was very bad and she only phoned us again after repeated suggestions that she do so. When she did the line was fine. Her accent made it somewhat difficult to understand her. This rep's service was good as she solved the initial problem and noticed some additional issues; therefore, she passed us to a technical services rep. This rep did some more checks that revealed some further issues. She fixed some of them and then immediately booked a service visit for the next day to resolve the rest. Her service was excellent. The repair man quickly diagnosed and resolved the further issues. His service was outstanding.",4
269652,16-OCT-11,15-OCT-11,Victoria,,en,76.69.130.38,jaybee55@sympatico.ca,13633460,000000120577936,4,5,"Nothing, it was all good.  Victoria was very polite and helpful.",5
269653,16-OCT-11,15-OCT-11,Tom,,en,74.15.2.209,lmdefields@sympatico.ca,13634832,000000120566807,3,4,Not put me on hold for 30 minutes every time i call .,3
269654,16-OCT-11,15-OCT-11,Kranthi,,en,70.26.88.24,scifi.john@sympatico.ca,13637888,000000120577767,5,5,Waiting too long to get tru...,5
269655,16-OCT-11,15-OCT-11,Oussama,,fr,69.156.74.84,simard67@sympatico.ca,13638102,000000120568238,3,4,Arrêter de me dire que ce sont mes téléphones ou mes prises téléphoniques quand ce n'est pas ce qui occasionne le problème.,3
269656,16-OCT-11,15-OCT-11,Sumithra,,en,76.65.5.142,cats09@bell.net,13630744,000000120562877,3,4,"This Lady was very helpful. But, due to bad phone line? i had to ask her to repeat her questions. Bell has very good service all around and i will continue to a costumer.
Thanks!",5
269657,16-OCT-11,15-OCT-11,Victoria,,fr,174.92.201.50,dperreault_7@sympatico.ca,13631814,000000120574876,5,5,,5
269658,16-OCT-11,15-OCT-11,Armando,,en,65.95.155.33,dadon5@sympatico.ca,13631224,000000120563097,5,5,,5
269659,17-OCT-11,14-OCT-11,Martina,,en,70.53.131.130,audreycusack@sympatico.ca,13617552,000000120544440,1,2,"As a retired Bell employee,it was very important as an employee to be sure that when you spoke to a customer,you spoke very clearly.This did not happen.I still have ths problem.....  
",
269660,17-OCT-11,12-OCT-11,Ruth,,en,174.118.40.239,arlene.stewart@sympatico.ca,13590274,000000120498957,2,1,Send me the new modem I need.  Give me a correct tracking number. ,1
269661,17-OCT-11,16-OCT-11,Med Wassim,,fr,70.49.53.108,phorth@sympatico.ca,13645558,000000120591628,3,2,"plus d'information ..au lieu de me dire qwe pas un probleme de bell ..et me referrer a un autre compagie
",3
269662,14-OCT-11,13-OCT-11,Jessica,,en,70.29.44.71,fluxone267@sympatico.ca,13607200,000000120528816,5,5,The woman who handled my problem was very efficient and was able to 'un-do' the complications that the previous representative had added to my existing problem with my wireless.  Within a few minutes she got my system up and running.  She was great...no need for improvement here!,5
270145,16-OCT-11,15-OCT-11,Sajid,,fr,184.148.175.194,ger3@sympatico.ca,13632532,000000120566109,5,5,,5
270146,16-OCT-11,15-OCT-11,Hssen,,fr,65.94.179.230,alco.guerard@sympatico.ca,13629496,000000120578593,4,5,"LE JEUNE HOMME ÉTAIT TRÈS GENTIL MAIS, 
C'EST DIFFICILE DE COMPRENDRE AVEC L'ACCENT...ALORS, SI VOUS POUVIEZ ENGAGÉ
DES PETITS QUÉBÉCOIS, CE SERAIT FACILITANT...MERCI",4
270147,16-OCT-11,15-OCT-11,Justin,,en,99.242.96.28,lc_mc@sympatico.ca,13634608,000000120576353,1,1,"I cancelled my phone and internet at the same time and you have no recolection of my internet cancellation. I have not used the internet for the last month because I automatically thought it was cancelled. I have a big write up I am going to publish about how bell screwed a great grandma. Not once, not twice not even 3 times in the last couple of months but more than 3 times. I was also told by a high up at the bank to take it to my MP",1
270148,16-OCT-11,15-OCT-11,Sergio,,en,70.26.55.222,corey.ross@sympatico.ca,13631094,000000120568196,5,4,"Everything worked at the time. Same problem popped up next day.  Was able, fingers crossed, to fix it myself this time.",5
270149,16-OCT-11,15-OCT-11,Temsu,,en,174.93.26.176,malletwallace@sympatico.ca,13635116,000000120571674,5,5,,5
270150,16-OCT-11,15-OCT-11,Guy,,en,174.95.236.152,jkroeger@sympatico.ca,13633734,000000120567310,,,Have someone come to our door or call us to tell us that the problem was fixed,
270151,16-OCT-11,15-OCT-11,Grant,,en,174.91.53.4,marlenep4@sympatico.ca,13635304,000000120572877,5,5,not a thing Thank you,5
270152,16-OCT-11,15-OCT-11,Karla,,en,174.89.235.119,joygilbert@sympatico.ca,13633996,000000120579504,5,5,,5
270153,16-OCT-11,13-OCT-11,Ajay,,en,70.27.83.240,rita.byvelds@sympatico.ca,13613670,000000120526697,5,5,,5
270154,16-OCT-11,15-OCT-11,Pavan,,en,64.231.25.75,irisw@sympatico.ca,13633222,000000120575471,5,5,Nothing needs improving.  I was so thrilled to have my problem resolved so easily.  Thank you,5
270155,16-OCT-11,15-OCT-11,Melvin,,en,70.49.23.151,johnwoods@bell.net,13633928,000000120568270,5,4,"Instead of forwarding replies to Emails those replies were stored in Bell.
It would be helpful if all replies could now be forwarded to my Email address instead of my slowly (very slowmly in comparison) opening each one.",4
270156,16-OCT-11,09-OCT-11,Wayne,,en,70.27.12.69,judy.peter@sympatico.ca,13562111,000000120442784,3,2,,3
270157,16-OCT-11,15-OCT-11,Moemen Belleh,,fr,70.52.89.181,caroline.leblanc3@sympatico.ca,13630702,000000120564028,4,5,"JE préfère faire les étapes moi-même que de donner accès à mon ordinateur. ceci me permet d'apprendre et de mieux retenir la procédure si le même problème se pose à nouveau.
Donc, il serait bien que le personnel nous offre cette option plutôt que de 'forcer' de prendre possession de notre ordi.",5
270158,16-OCT-11,15-OCT-11,Padala,,en,174.94.20.207,mdrul@sympatico.ca,13635476,000000120563750,3,2,,3
270159,16-OCT-11,14-OCT-11,Allan,,en,65.95.28.129,craigtess@sympatico.ca,13619036,000000120555573,5,5,nothing,5
270160,16-OCT-11,15-OCT-11,Marco,,en,174.88.51.190,k.lazurek@bell.net,13634132,000000120579568,5,5,Everything was great.,5
270161,15-OCT-11,14-OCT-11,Adam,,en,76.69.68.22,gdyke@sympatico.ca,13620674,000000120556056,2,3,"Disclose to me, upon my initial enquirey, the plan that was available to me for internet services.  When I first called i was told that there was no discount available for Fibe25 when in fact I checked with a Bell Store and also spoke to another person who had purchased the plan from Bell at a 50% discount.  My first call I was told there was nothing at all that was available in a discount, hence I terminated the call and did a bit of investigating...  During my second call to a different agent I was able, after 10 minutes of insisting the plan was available, get her to admit the discount was available, but not the with the 125 GB data capacity I was told came with the plan.  She could not offer it at 125 GB, only 115 GB and beyond that she would she would have to charge me additional cost for the increased data.  I insisted the plan as I knew it was 125 GB and hence she transferred me to another department where the person I spoke to there admitted the plan was available as I described.  He was able to process my request.  So in the end I had to to deal with three customer service agents, and none of them voluntarily disclosed the available discount of the Fibe25 plan to me (which was clearly the best one for my purposes).  In the meantime I have been paying nearly $60.00 per month for internet service that, if I had switched to Rogers, as they keep requesting I do, would have cost me $35 per month.   Consider yourselves lucky that I took the time to call Bell (again) and pursue the renewal of my internet service at all.  Sure, finally I was able to get a ""deal"" that made your services competitive, but by any measure do you think this was handled by Bell in a professional manner that would foster a positive impression about your company?  Whether you do or you don't, I would strongly suggest you hire me to revamp your customer service department to provide accessible plans and knowledgeable staff that delivers true customer satisfaction. And I'll make a deal with you.  You won't have to pay me a nickel unless I deliver better sales as a result.   

Sincerely,

George Dyke
Toronto, ON
dyke@sympatico.ca
416.498.5904                    ",2
270162,15-OCT-11,14-OCT-11,Yves,,fr,70.30.169.135,denislouise1@bell.net,13619532,000000120544398,5,4,,4
270163,15-OCT-11,14-OCT-11,Jay,,en,76.67.66.41,dmccaffrey2@bell.net,13619664,000000120551141,5,4,nothing,5
270164,15-OCT-11,07-OCT-11,Sarra,,fr,76.65.4.78,ghsaumure892@sympatico.ca,13543376,000000120410794,5,5,,5
270165,15-OCT-11,14-OCT-11,Ivette,,en,70.24.204.238,sgbshaw@bell.net,13627154,000000120550544,4,3,"I am having problem maintaining my e mails.
Also it is very slow. I may have to call back as the new browser Fire fox is giving me problems",4
270166,15-OCT-11,14-OCT-11,Mauricio,,fr,70.24.199.82,SIMARD.JEANLOUIS@sympatico.ca,13616680,000000120547674,5,5,Tout est OK et +,5
270167,15-OCT-11,14-OCT-11,Amy-Lynn,,en,184.147.14.34,chriscook1@sympatico.ca,13618702,000000120550537,5,5,first line person had no idea and was not helpful. When AMy-Lynn assisted she was more than helpful.,4
270168,15-OCT-11,13-OCT-11,Jordan,,en,69.157.41.65,brendaswitzer@bell.net,13604798,000000120535576,5,5,"Jordan was very patient & helped me to
get my email set up.There were times when I couldn;t get to the right field &
he was so patient.My own kids wouldn;t
have been that good with my lack of computer knowledge,he was able to walk
me through everything,He went so far as
to call me back the next day to help me
with the lap-top after I went out & got 
it a mouse.
He was very polite,& really knew his stuff.
Thanks for all your help I really do
appreciate it.Brenda Switzer",5
270169,15-OCT-11,12-OCT-11,Edwitch,,fr,67.68.169.184,dguibord@sympatico.ca,13592634,000000120502647,5,5,,5
270170,15-OCT-11,14-OCT-11,Mahesh,,en,70.30.71.250,ffbesner@sympatico.ca,13620356,000000120551557,5,5,Have a call centre in Canada,5
268630,15-OCT-11,14-OCT-11,Mahmoud,,fr,72.11.168.4,gmoize@sympatico.ca,13620936,000000120544328,1,1,"oN M'A FAIT PERDRE MON TEMPS ET OFFERT UN SERVICE QUI NE M,A RIEN DONNÉ...

eXPÉRIENCE CATASTROPHIQUE...",1
268631,15-OCT-11,14-OCT-11,Malek,,fr,72.11.168.4,gmoize@sympatico.ca,13620942,000000120545879,1,1,"oN M'A FAIT PERDRE MON TEMPS ET OFFERT UN SERVICE QUI NE M,A RIEN DONNÉ...

eXPÉRIENCE CATASTROPHIQUE...",1
268632,15-OCT-11,14-OCT-11,Keerthi,,en,76.68.114.199,beatrice.gallant@sympatico.ca,13617774,000000120562285,4,4,technicien remained connected after problem was fixed,5
268633,15-OCT-11,14-OCT-11,Budala,,en,65.92.41.49,paulaobrien@sympatico.ca,13625666,000000120546296,4,4,"as someone who is not up todate with computers at times i had to repeat things as not sure exactly what was offered ,Budula was very pleasant and helpful its just I don't undeerstand all about computers and I hope I have understood all and getting what I think I signed for",4
268634,15-OCT-11,14-OCT-11,Ghaieth,,fr,74.15.138.223,nscaff@sympatico.ca,13625410,000000120555623,3,1,,2
268635,15-OCT-11,12-OCT-11,Mohamed,,en,70.49.158.160,drimmer4@sympatico.ca,13592964,000000120506460,3,3,"At the time of my telephone call on October 12 - the rep from Bell suggested that I change security from MSN Premium to Bell Security which I agreed to do - I feel, however, Bell should have run a scan on my system first as I indicated there were problems with my MSN security in the past few weeks it showed my virus protection, firewall, etc. as being inactive.  Little did I know at that but I did find out on Friday, October 14 that my computer had a virus (actually many) and I had the system cleaned no thanks to Bell.  As of today, I had Bell run a virus scan at my request and my computer is clean. Further, the Bell rep assured me that all my Bell security has been installed to date and he also increased the speed on my internet which was suppose to have been done along with the installation of the new Bell Security System and the removal of the former MSN Security which I have had through Bell for many years.  Today's Bell rep was very helpful and professional - he corrected all including internet speed which Bell should have completed as agreed to on October 12 or perhaps prior (check your records) without my having to request same be checked.  I feel as a long-time Bell subscriber, that Bell owes me a huge apology for their lack of service and caring considering I ended up with a virus due to my former security sold to me by Bell.   Enough said but I am still upset.

Dianne Rimmer ",3
268636,18-OCT-11,17-OCT-11,Sandra,,en,184.151.127.199,tmanderson@sympatico.ca,13662528,000000120601618,1,1,"I would love to talk to someone in management directly that might be able to help me... I keep calling and all I get is ""we can't help you , call this other dept."" I want some service!! But cannot seem to get it! I am searching other Internet providers now... I am sick of being treated this way! Please have someone call me! 705 652-9539",1
268637,18-OCT-11,14-OCT-11,Luis,,en,65.95.25.163,fligori000@sympatico.ca,13620400,000000120548895,1,1,Delivered on the promises made.,1
268638,18-OCT-11,14-OCT-11,Deepak,,en,65.95.25.163,fligori000@sympatico.ca,13620402,000000120538600,1,1,Promises made not delivered.,1
268639,18-OCT-11,17-OCT-11,Mary,,en,70.27.183.60,gerry.bates@sympatico.ca,13652986,000000120600821,4,3,"Be able to act on a phonecall and postdate the customer's service time to when the 'seasonal hold' is to take place.
Don't charge a monthly fee for seasonal suspension",4
268640,18-OCT-11,15-OCT-11,Moses,,en,65.95.155.234,john_earle@sympatico.ca,13633890,000000120577648,5,4,MAKE SURE THEY TALK PROPER AND CLEAR ENGLISH,4
268641,18-OCT-11,17-OCT-11,Omar,,fr,70.50.164.237,aamarcotte@sympatico.ca,13648040,000000120593564,4,,Il me faut attendre encore une semaine pour m'assurer que le problème est bel et bien réglé. Alors je ne suis pas en mesure de le confirmer maintenant,5
268642,18-OCT-11,17-OCT-11,Sudheer,,en,67.71.150.188,surmann@sympatico.ca,13661978,000000120618475,5,5,nothing,5
268643,18-OCT-11,17-OCT-11,Rudys,,en,70.27.188.136,wallysa@bell.net,13663118,000000120603643,4,4,,5
268644,18-OCT-11,17-OCT-11,Alfredo,,en,174.88.205.27,corbert@bell.net,13650660,000000120621169,4,5,,5
268645,18-OCT-11,17-OCT-11,Afef,,fr,70.30.150.254,veronique.fortin054@sympatico.ca,13662934,000000120594894,5,5,Parler à une seule personne plutôt que 4 pour solutionner tous mes problèmes...,5
268646,18-OCT-11,17-OCT-11,Charles,,en,70.24.0.246,shank1@sympatico.ca,13661302,000000120614800,3,2,On hold for to long hate phoning you because of this,2
268647,18-OCT-11,17-OCT-11,Vijayashanti,,en,64.229.11.138,brian.yawney@sympatico.ca,13649632,000000120594661,5,4,,5
268648,18-OCT-11,17-OCT-11,Aivi,,en,70.24.0.246,shank1@sympatico.ca,13661304,000000120613246,3,2,On hold for to long then I was hung up on and had to call back on hold AGAIN for to long. You don't really care about customer satisfaction.,2
268649,18-OCT-11,17-OCT-11,Mohammed,,en,76.69.10.40,jazz.mathieu@sympatico.ca,13654402,000000120596280,5,5,,5
268650,18-OCT-11,17-OCT-11,Divya,,en,174.91.116.208,stephen.snell2@sympatico.ca,13661834,000000120597853,4,2,Fix the problem or at least give me an honest answer of when the problem will be fixed or a notification that it is fixed.   Telling me that it will be marked as a priority doesn't help as I need to know when it is fixed.,3
268651,18-OCT-11,17-OCT-11,Mariama,,fr,68.56.64.227,gbbisson@sympatico.ca,13652904,000000120596981,5,4,,5
268652,18-OCT-11,17-OCT-11,Henry,,en,69.157.100.189,cparente@bell.net,13650700,000000120611690,4,5,,4
268653,18-OCT-11,17-OCT-11,Jessica,,en,174.95.98.83,porterweyrr@sympatico.ca,13659758,000000120606806,5,5,,5
268654,18-OCT-11,17-OCT-11,Mohammed,,en,76.65.80.240,pmorgan001@sympatico.ca,13659724,000000120593670,4,4,nothing,4
268655,18-OCT-11,06-OCT-11,Catherine,,en,69.157.100.189,cparente@bell.net,13528926,000000120386984,4,4,,4
268656,18-OCT-11,17-OCT-11,Ashok,,en,76.71.88.50,christinelloyd@bell.net,13650358,000000120593142,4,5,,5
268657,18-OCT-11,17-OCT-11,Vijaya,,en,74.15.35.235,bhsingh@sympatico.ca,13649332,000000120614362,4,3,,
268658,18-OCT-11,17-OCT-11,Sinu,,en,74.15.92.227,davidandmarymoore@sympatico.ca,13651114,000000120621070,5,5,Nothing - outstanding and complete service received.,5
268659,18-OCT-11,17-OCT-11,Mahesh,,en,70.48.229.157,ekimla@sympatico.ca,13651984,000000120620447,1,1,"The phone representatives rarely understand the context of the problem enough to even know that it should be escalated to higher level support or able to confidently address the issue.  They just read a script to do troubleshooting.  However the script does not address my questions or problem, so the representative stupidly spins his/her wheels going through the script unnecessarily until i get fed up and hang up due to either lack of time or frustration.",1
268660,18-OCT-11,17-OCT-11,Jonas,,fr,76.65.159.56,henrique.martins@bell.net,13653634,000000120614951,2,4,"Ne pas me mettre en attente aussi longtemps pour une question aussi banale.  J'appelle pour vous signaler qu'un routeur a été oublié chez moi par un technicien et j'ai du passer dix minutes au téléphone, la plupart du temps à écouter votre musique.",2
269172,16-OCT-11,03-OCT-11,Siddiqui,,en,70.29.150.104,ernie.leitold@sympatico.ca,13488464,000000120307499,5,5,my experience with your representive was satisfactory.,5
269173,16-OCT-11,15-OCT-11,Miguel,,en,50.101.228.102,alvin.robillard@sympatico.ca,13629608,000000120578880,4,4,,5
269174,16-OCT-11,15-OCT-11,Sarah,,en,184.144.33.156,jamesdowall@sympatico.ca,13633370,000000120578690,5,5,,5
269175,17-OCT-11,16-OCT-11,Jean,,en,70.24.251.200,serdar.arslan@sympatico.ca,13646452,000000120589047,3,3,"Front desk support agents have very limited knowledge.They take a lot of time for doing only basic steps. They are aware about computers,internet etc.When there is a problem on the line, it is being so funny and absurd to hear their instructions,like checking the modem cable,phone socket etc.I do understand some people may have that kind of issues and agents are there to solve any kind of problems. But please and again please don't waste my time.Every time they take 20-25 minutes time for basic steps, which I know very well.They don't transfer the calls to the special support agents directly.I spoke with 2 front desk agents yesterday.First one, I don't know her name but you can find out who was she.She was terrible.She took 30 minutes time without doing anything. She refused to transfer my call to support desk. She said, she is the one who will solve my problem.After 30 minutes later, she said, she will transfer my call to her supervisor but then she closed the call.She was so rude.I did not receive survey request for her, I don't know why. After her, I spoke with William and he did not take my time.He just asked a few questions and when he realized that I might have line problem,he transferred  the call right away to Jean.And then I talked with Jean just for 2 minutes and he said, he will send technician to check the line.All conversation with William and Jean took only 5 or 10 minutes,not more than that.I use Bell internet for more than 5 years now and I am really fed up with wasting time with front desk agents. Please provide support desk service from Canada not from another country.Only because of these agents, I will stop using Bell internet service soon.
Regards,
Serdar Arslan",3
269176,17-OCT-11,14-OCT-11,Naveenkumar,,en,142.150.193.107,ptgwlk@sympatico.ca,13626016,000000120559481,4,4,,4
269177,17-OCT-11,15-OCT-11,Roshan,,en,174.95.138.149,john.dearden@sympatico.ca,13633850,000000120567718,5,4,,4
269178,17-OCT-11,16-OCT-11,Claudia,,en,74.198.9.209,abu.nyamekye@bell.net,13639670,000000120588332,5,5,Everything was perfect,5
269179,17-OCT-11,16-OCT-11,Thitola,,fr,76.65.170.219,oror@sympatico.ca,13645318,000000120590906,5,4,entièrement satisfaite,5
269180,17-OCT-11,16-OCT-11,Habib,,fr,174.91.253.81,jrm.dunn@sympatico.ca,13643364,000000120588057,1,2,"Je voulais un forfait qui n'aurait que 5 Go. de téléchargement et ainsi pourrait réduire ma facture mensuelle pour internet.  J'ai passé 3 fois 45 minutes au téléphone (Tunisie). on m'a accordé le forfait, mais on a réduit d'autres services comme la protection et la sécurité (anti-virus, fire-wall, etc).  On a laissé mon ordinateur sans protection aucune pendant des jours.  Je désire une réduction de facture, pas une réduction de services. Pourquoi je paie 50.22$ alors que mon fils qui est aussi votre cliient ne paie qu'un peu plus de 30$? Je voulais réduire ma facture mensuelle sans exposer mon ordinateur à trop de risques. Il faudrait que vos techniciens (et pourquoi des étrangers alors que nous avons au Canada des jeunes qui manquent de travail?) soient sur la même longueur d'ondes.  Que la main gauche sache ce que fait la main droite!
Quand je me suis abonné à la sécurité Bell, je n'ai pas été avisé que c'était pour une pédiode limitée seulement, et qu'après un certain lapse de temps, je serais facturé le gros prix. A 10$ par mois, c'est plus de 2 fois le prix de Norton.  Si vous ne pouvez pas compétitionner ave Norton, je vais retourner chez-eux.",1
269181,17-OCT-11,16-OCT-11,Claudia,,en,99.254.168.187,rdoering@sympatico.ca,13645840,000000120581336,2,2,"I will have no access to internet for 4 days, until broken modem is replaced. A 4-day delay is simply not satisfactory and I will be seeking an alternative ISP.",2
269182,17-OCT-11,14-OCT-11,Sulochana,,en,184.146.0.194,tlcjoy@sympatico.ca,13628166,000000120543239,5,5,"both remotes are broke but have to receive one at a time, have to order the other one after receiving the first one.",5
269183,17-OCT-11,16-OCT-11,Med Wacef,,fr,70.50.165.8,gilles.vien@sympatico.ca,13642234,000000120583736,5,5,,4
269184,17-OCT-11,16-OCT-11,Elmer,,en,216.183.156.54,RoseT@bell.net,13639580,000000120591443,5,5,,4
269185,16-OCT-11,14-OCT-11,Aleem,,en,184.145.69.206,koevoets@sympatico.ca,13623050,000000120545225,5,4,everything was done right,5
269186,17-OCT-11,16-OCT-11,Juliio,,en,70.26.56.7,leszcz@sympatico.ca,13643944,000000120592408,2,4,"The particular person I dealt with  seemed not that knowledgeable. He was very polite and tried very hard to please..but he did not really have a clue why my internet was down.

Why is it that we spent a good many minutes while he asked me questions to try and get a handle on the problem (once he asked about filters on the phone I knew we were in trouble)...when in fact the internet was down on your end?which he ultimatley learned once he went for help) Why did he not know this before he even answered the phone? Don't you have some protocal for letting the guys answering the help line know when there are problems on your end? 

It really is hit and miss when I call in. Sometimes when I need help the person helping out is terrific..but sometimes not so.

",3
269187,17-OCT-11,16-OCT-11,Michael,,en,174.93.113.93,brucetermorshuizen@sympatico.ca,13640522,000000120582118,5,4,Don't call me to offer me the Performance plan when I can't get it in my area.,2
269663,14-OCT-11,12-OCT-11,Patricia,,en,69.157.40.215,leafslovr@sympatico.ca,13596812,000000120512671,5,5,,4
269664,15-OCT-11,13-OCT-11,Stephanie,,fr,69.156.206.187,mariolegare@sympatico.ca,13611158,000000120530292,5,5,"Stéphanie a été très correct meme plus
je vais voir a ma prochaine facture si toute est parfait 

     merci encore Stéphanie",5
269665,15-OCT-11,14-OCT-11,William,,en,64.231.226.158,marthadunseith@sympatico.ca,13624216,000000120546355,1,1,Listened to me !!,2
269666,15-OCT-11,14-OCT-11,Sylvie,,en,184.151.127.212,demper@sympatico.ca,13619490,000000120539320,5,5,all was fine,5
269667,15-OCT-11,14-OCT-11,Brahim,,fr,184.145.217.202,tbol@sympatico.ca,13627898,000000120544544,5,4,"Pour le moment tout est bien.
 Félicitations au représentant : Brahim.
  J'ai apprécié sa courtoisie, sa longue patience et son français recherché. Bravo ! Thérèse",5
269668,15-OCT-11,14-OCT-11,Joseph,,en,67.71.22.225,edward.bucovy006@sympatico.ca,13619988,000000120556770,3,3,"The problem was not resolved on the phone;aBell tech. had to come the next morning to restore the service, which he did.",5
269669,15-OCT-11,14-OCT-11,Saadullah,,en,50.101.139.77,emistrouble@sympatico.ca,13620116,000000120562156,5,4,A call back when done fixing my internet to let me know and to help me set up new pass words and stuff.,4
269670,15-OCT-11,14-OCT-11,Jose,,en,184.146.117.53,emmanuel.joseph@sympatico.ca,13620124,000000120546900,2,2,I continued to have the signal failure. I called back 3:05PM and it seems to have resolved after my conversation at 3:05pm,3
269671,16-OCT-11,15-OCT-11,Alexander,,en,76.68.112.213,blue02@sympatico.ca,13630344,000000120564330,3,3,"Problem not completely corrected. Still
very slow to open email messages",4
269672,16-OCT-11,15-OCT-11,Zaccheus,,en,70.27.85.126,practident@sympatico.ca,13636884,000000120573688,5,5,Stabilize Bell Internet so that we do not continue to experience these problems.,3
269673,16-OCT-11,14-OCT-11,Alexandre-Hugo,,en,174.88.13.121,jmcarson31@sympatico.ca,13622186,000000120544522,4,4,the line was not clear for either of us. I notice on the transaction notice my address is wrong,4
269674,17-OCT-11,14-OCT-11,Margaret,,en,209.226.9.2,scottjarmstrong@sympatico.ca,13627066,000000120547074,5,5,credit,5
269675,17-OCT-11,15-OCT-11,Karen,,en,99.237.227.145,polarbear@sympatico.ca,13636850,000000120570005,,1,"I keep having the same problems that are never resolved. They are dealt with quickly so bell can get off the phone or the tech can leave my house only for the system to fail once bell is gone, leaving me frustrated and furious that my valuable time has been wasted. Karen was talking to the tech that was at my house. He had very little experience and left with only 2 of the 5 computers and wi fi devices in my house working. He kept typing in the wrong command ( I could hear Karen spelling the command ""ipconfig"" out to him yet he kept repeating and typing ""ipcornfig"" back to her and it took 3 tries until they figured out that they were miscommunicating. I have a tech coming AGAIN to my house tonight and he had better be experienced and humble enough that if he doesn't know the answer to CALL someone to help him. The tech that was at my house on Saturday was there for 3 hours. after 1 1/2 hours I suggested that he call someone for some help and he refused for another 1/2 hour then finally he called but got put on hold for 15-20 minutes!! Ridiculous that a tech has to wait at someones house to run a line test and get assistance. I have one more customer survey that I will be copyong and pasting this response into. I will also be contactin customer retention to request some form of compensation as I've been without stable internet for about 3 1/2 weeks now.",1
269676,17-OCT-11,15-OCT-11,Jay,,en,99.237.227.145,polarbear@sympatico.ca,13636852,000000120564689,,1,"I keep having the same problems that are never resolved. They are dealt with quickly so bell can get off the phone or the tech can leave my house only for the system to fail once bell is gone, leaving me frustrated and furious that my valuable time has been wasted. Karen was talking to the tech that was at my house. He had very little experience and left with only 2 of the 5 computers and wi fi devices in my house working. He kept typing in the wrong command ( I could hear Karen spelling the command ""ipconfig"" out to him yet he kept repeating and typing ""ipcornfig"" back to her and it took 3 tries until they figured out that they were miscommunicating. I have a tech coming AGAIN to my house tonight and he had better be experienced and humble enough that if he doesn't know the answer to CALL someone to help him. The tech that was at my house on Saturday was there for 3 hours. after 1 1/2 hours I suggested that he call someone for some help and he refused for another 1/2 hour then finally he called but got put on hold for 15-20 minutes!! Ridiculous that a tech has to wait at someones house to run a line test and get assistance. I have one more customer survey that I will be copyong and pasting this response into. I will also be contactin customer retention to request some form of compensation as I've been without stable internet for about 3 1/2 weeks now.",1
269677,17-OCT-11,16-OCT-11,Padala,,en,64.231.88.119,w.baldock@sympatico.ca,13647348,000000120588099,5,5,"Padela was very courteous,patient & most helpfull ",5
269678,17-OCT-11,16-OCT-11,Elizabeth,,en,70.50.34.203,elva.tracy@sympatico.ca,13641766,000000120586047,4,5,,4
269679,17-OCT-11,09-OCT-11,Kanni,,en,65.95.82.105,phil.moore@sympatico.ca,13563534,000000120437741,4,4,"I was told that a replacement part would be delivered on Monday, the following day. It was not delivered until the Tuesday.
If this call was offshore then this is understandable, but the service representative should have been aware that the Monday was a public holiday (Thanksgiving) and Canada Post was not delivering on that day. This would have better managed my expectations.",5
269680,15-OCT-11,14-OCT-11,Anis,,fr,70.55.177.240,versdia@bell.net,13628436,000000120555267,5,5,,5
269681,16-OCT-11,15-OCT-11,Ricardo,,en,174.93.70.96,brydiane@sympatico.ca,13630524,000000120567090,5,5,nothing excelent service,5
269682,16-OCT-11,15-OCT-11,Aleem,,en,184.145.113.145,j.lasalle@sympatico.ca,13633272,000000120573449,1,1,can not use my computer properly because problems with security certificate issued to POPHM@sympatico.ca,1
269683,16-OCT-11,15-OCT-11,Eric,,en,174.94.20.207,mdrul@sympatico.ca,13635478,000000120563916,4,4,,4
269684,16-OCT-11,15-OCT-11,Isaac,,fr,74.210.158.23,henriette.boucher@sympatico.ca,13632976,000000120576231,1,1,"une personne qui connait son affaire
et repare la mienne
ma boite outlook d envoi n envoi pas
il fut incapable de reparer alors il a dit attendez un specialiste  incroyable",1
269685,16-OCT-11,15-OCT-11,Silvia,,en,70.49.61.58,piccolo25@sympatico.ca,13636742,000000120570065,4,5,,5
269686,16-OCT-11,11-OCT-11,Rachel,,en,76.64.160.219,jennygilbert@bell.net,13580044,000000120462051,2,1,Have someone a little more understanding and not so emotional to help the customer. She really started to get agitated when I kept explaining why I didn't have my b1 # but could give other details about my account.,2
270171,15-OCT-11,14-OCT-11,Deepthi,,en,69.159.63.176,robert.bowes@sympatico.ca,13626556,000000120553978,5,5,Don't think she could have done anything better!,5
270172,15-OCT-11,14-OCT-11,Sowjanya,,en,174.91.79.185,vodas@sympatico.ca,13628536,000000120551288,,,,
270173,15-OCT-11,13-OCT-11,Lukasz,,fr,70.26.177.221,alain.noel@sympatico.ca,13603630,000000120529177,5,5,Améliorer le temps d'accès au service,5
270174,15-OCT-11,14-OCT-11,Elijah,,en,184.147.129.68,goodonya@sympatico.ca,13620970,000000120558245,5,5,,5
270175,15-OCT-11,13-OCT-11,Richard,,fr,70.29.189.40,pbe@sympatico.ca,13612864,000000120529280,5,4,rien,5
270176,15-OCT-11,14-OCT-11,Eya,,fr,70.30.170.155,clodesax@sympatico.ca,13618884,000000120546919,1,2,Que la personne comprenne ma demande,3
270177,15-OCT-11,14-OCT-11,Robbie,,en,70.31.125.193,thedoctor@sympatico.ca,13628028,000000120544923,2,2,Lower my Internet price to something comparable with your competition.,2
270178,15-OCT-11,12-OCT-11,Kevin,,fr,69.159.130.94,dturcotte17@sympatico.ca,13593004,000000120503482,4,4,"de faire attention a la facturation, beaucoup  d erreurs.il a fallu que j appelle 2 fois pour règlé pour la même erreur de facturation.",4
270179,15-OCT-11,13-OCT-11,Noureddine,,fr,70.30.158.207,raymonddugre@sympatico.ca,13613392,000000120521429,3,4,,4
270180,15-OCT-11,13-OCT-11,Megan,,en,174.95.50.250,lmgoncalves@sympatico.ca,13610598,000000120527165,4,4,,5
270181,15-OCT-11,14-OCT-11,Ginette,,fr,76.69.183.28,reneguay@sympatico.ca,13626310,000000120550893,4,4,"J'ai eu un crédit supplémentaure de $ 5.00 pour le forfait internet et j'aurais voulu $ 10.00. Nous verrons l'année prochaine car ce n'est que pour un an, donc, je devrai recommencer l'an prochain. Merci de l'effort.",5
270182,15-OCT-11,14-OCT-11,Abdul,,en,69.157.225.42,behr.w@sympatico.ca,13617806,000000120539088,3,5,"Abdul tryed verry hard but beeing a for-
eigner he needed to get some information
himself,but as soon his superviser took
over,the problem got resolved quick,
so great appreciation to the Lady-super-
viser for arranging the necessary
Service!a verry experienced servicemen was hier within one hour and did the job
to my complete satisfaction
",5
270183,15-OCT-11,14-OCT-11,Martina,,en,65.92.33.213,burbidge1@sympatico.ca,13618258,000000120546674,5,5,"Nothing.
The support tech, Martina, did a marvellous job!
Her patience was exceptional given that I was struggling with a new Mac interface and mouse with a mind of its own.",5
270184,15-OCT-11,14-OCT-11,George,,en,76.67.30.126,m.mahaney@sympatico.ca,13623830,000000120553208,4,4,Did not receive a confirmation email detailing the call agreement.,4
270185,15-OCT-11,14-OCT-11,Radhika,,en,74.14.27.135,john.wagget@sympatico.ca,13622332,000000120557871,5,5,,5
270186,15-OCT-11,14-OCT-11,Mahdi,,fr,76.71.179.162,manonfarmer@bell.net,13623968,000000120558412,5,5,,3
270187,15-OCT-11,14-OCT-11,Cath,,en,70.51.223.185,lakeviews@sympatico.ca,13623184,000000120557214,5,5," Nothing, this lady was excellent.
 ",4
270188,15-OCT-11,14-OCT-11,Andrea,,en,67.71.80.11,jkennedy73@sympatico.ca,13622158,000000120559715,3,4,,3
270189,16-OCT-11,15-OCT-11,Jihed,,fr,65.94.162.161,ronlavoi@sympatico.ca,13637462,000000120574892,1,1,le probleme etait a la centrale et le conseiller n'a pas ete capable de le detecter et j'ai ete sans acces a l'internet pendant 36 heures cela m'a causer beaucoup de retard et de contrariete inutile,2
270190,16-OCT-11,15-OCT-11,Jessica,,en,70.24.97.247,rsrritchie@sympatico.ca,13637568,000000120577992,4,4,,4
270191,16-OCT-11,14-OCT-11,Sandra,,en,74.15.253.66,ctstevens@sympatico.ca,13619108,000000120551745,1,1,The customer service agent was only aware of the the issue I was calling about becuase of other calls. I have been advised in writing that the Bell Wimax service I subscribe to is being cancelled sometime next year.  The agent had no information.,1
270192,16-OCT-11,07-OCT-11,Bedre,,en,76.64.125.71,sylviec.daoust@sympatico.ca,13550364,000000120407421,5,5,nothing,
270193,16-OCT-11,21-SEP-11,Jean-Raynaud,,fr,174.92.236.117,nic.b.chenier@sympatico.ca,13347356,000000120042369,2,1,"Je suis toujours incapable d'ouvrir mes comptes de bell. Je paie sans pouvoir voir mes factures. je pense que je vais être obligé d,annuler mes services. 
Nicole Chénier.
P.s. Il m'a été impossible de répondre plus tôt. ",2
270194,16-OCT-11,15-OCT-11,Nayeem,,en,70.48.249.88,brant.stephenson@sympatico.ca,13630460,000000120574689,2,1,Show me a way to keep my e mail address through another sympatico customer whom I am living with,2
270195,16-OCT-11,15-OCT-11,Tyrone,,en,74.15.92.253,michelle.radford@sympatico.ca,13635670,000000120568801,5,4,All that I called for was taken care of,4
270196,16-OCT-11,12-OCT-11,Bradley,,fr,184.151.127.234,stphane_blanger@sympatico.ca,13601678,000000120512332,2,1,J'ai été mis en attente plus de 10 min. J'ai dû raccrocher et on ne m'a pas rappelé,4
270197,16-OCT-11,13-OCT-11,Alexandre-Hugo,,fr,70.26.224.212,richard.guay@sympatico.ca,13613614,000000120515949,4,4,"Parlé avec moins de gens ,les technicians Sont Bon Mais pas appuyé par leur services techniques ce qui fait que les installations Sont trop longs 7 heures",3
270198,16-OCT-11,13-OCT-11,Cath,,en,69.159.21.152,michaelwu@sympatico.ca,13611592,000000120535075,4,4,"Bell needs to appreciate more for the loyalty customer; the key success factor of any business is customer satisfaction - I believe Bell is not there yet. I have been with Bell for more than 10 years, a VIP title is not enough, what are the specifics Bell can enhance customer satisfaction? -please give some thoughts!

The clicent care person I spoke to is great, very professional and kind. But the issue is really beyond her control.",4
270199,18-OCT-11,17-OCT-11,Zulfiquar,,en,74.198.164.241,g.druker@sympatico.ca,13652774,000000120596605,3,3,"Utilize Canadian people or make SURE that they speak PERFECT ENGLISH
as well, the connection was VERY poor",2
270200,18-OCT-11,17-OCT-11,Divya,,en,70.26.59.14,yshelemay@sympatico.ca,13663510,000000120598833,3,3,the part that was shipped to me had the wrong address. so my internet was not working for over a week. I still did not receive it and I have to pick it up myself. so I still don't know if that would resolve my problem.,3
270201,18-OCT-11,17-OCT-11,Genevieve-Marie,,en,70.49.147.224,wiedeman@bell.net,13663233,000000120613644,5,5,"This lady was amazingly professional and helpful,
Thankyou so much for your time!!!",5
270202,18-OCT-11,16-OCT-11,Martina,,en,162.53.28.67,tony.marcovecchio@sympatico.ca,13647118,000000120580433,1,1,I continue to struggle with the lack of fluent English speaking representatives for Bell. I continuously need to ask what they are saying not to mention how they butcher my last name. If I didn't have 3 Bell satellite receivers I would have switched to Rogers long ago.,1
270203,18-OCT-11,17-OCT-11,Nix,,en,70.27.13.34,joanmartin360@sympatico.ca,13654836,000000120617433,5,5,,5
270204,18-OCT-11,17-OCT-11,Salwa,,fr,69.157.138.131,robert.22@sympatico.ca,13660468,000000120594116,1,1,,5
270205,18-OCT-11,17-OCT-11,Wafa,,fr,69.157.138.131,robert.22@sympatico.ca,13660470,000000120599132,5,5,,5
268661,18-OCT-11,17-OCT-11,Shirin,,en,70.27.159.144,sabo69@sympatico.ca,13660896,000000120593604,5,5,,5
268662,18-OCT-11,17-OCT-11,Niyaz,,en,70.27.21.151,kjsugden@bell.net,13655806,000000120614556,5,5,,4
268663,18-OCT-11,17-OCT-11,Dilip,,en,76.64.217.119,tmivan@bell.net,13662534,000000120599468,5,5,,4
268664,18-OCT-11,17-OCT-11,Matthew,,en,66.49.252.150,briandao@sympatico.ca,13649640,000000120593498,5,5,,5
268665,18-OCT-11,17-OCT-11,Carmen,,en,174.91.106.18,betty.macdonald2@sympatico.ca,13649290,000000120599634,5,5,,5
268666,18-OCT-11,17-OCT-11,Ericka,,en,76.64.217.119,tmivan@bell.net,13662536,000000120603898,5,5,,4
268667,18-OCT-11,17-OCT-11,Justin,,en,206.172.0.204,deb.pindur@sympatico.ca,13651240,000000120593987,5,5,"There wasn't anything to improve; however I would like to comment that the follow-up e-mail which I received with transaction # & agent # & in this case, identifying credit I will be receiving was impressive & certainly allows me to have useful information should i need to deal with the inquiry again.  Positive enhancement to customer service.",5
268668,18-OCT-11,17-OCT-11,Tyler,,en,70.24.150.70,bagpiper@sympatico.ca,13649038,000000120620591,5,4,nothing,3
268669,18-OCT-11,17-OCT-11,Julie Anne,,en,76.69.69.205,jkizoff@sympatico.ca,13654774,000000120619690,5,5,"The info on the Bell website referring to internet and changing password needs to be more specific. I didn't realize I was changing the modem password. I wanted to change my email password,The modem change did not have enough information to make sure that an individual is changing the modem if you enter a new password.",5
268670,18-OCT-11,17-OCT-11,Hassan,,fr,76.67.170.31,pierretanguay@sympatico.ca,13659634,000000120620067,5,2,Pas grand chose puisque le problème résultait de votre serveur. Le conseiller a bien cerné le problème et m'a suggéré de vérifier ce matin et que le problème serait résolu. C'est réglé.,5
268671,18-OCT-11,17-OCT-11,Mario,,fr,76.67.193.117,gil.charles@sympatico.ca,13653038,000000120595465,4,1,Des outils pour mesurer les details de l'utilisation Internet. Selon l'estimateur d'utilisation nous devrions pas dépasser 10gb par mois ...le 11 et 12 octobre nous avons utilisé 15gb... sans d'autre chose que email et browsing!,3
268672,18-OCT-11,17-OCT-11,Leslie,,en,174.91.70.204,nabilassad1@sympatico.ca,13658670,000000120610330,5,5,,5
268673,18-OCT-11,13-OCT-11,Kevin,,en,174.94.46.188,NARCISSEMAIR@sympatico.ca,13603272,000000120520919,3,4,Ask more details about the problem before proceeding to solve it. ,5
268674,17-OCT-11,16-OCT-11,Anne,,en,65.95.83.38,gobessie@sympatico.ca,13642314,000000120587842,4,4,"If my previous calls I made in August and September been resolved I would not off had to make this call.
However, Anne was helpfull in resolving my issue.",4
268675,17-OCT-11,16-OCT-11,Orlando,,en,68.171.231.80,samos@sympatico.ca,13646320,000000120582348,5,5,,4
268676,17-OCT-11,16-OCT-11,Linda,,fr,69.156.173.6,carriere.m@sympatico.ca,13640694,000000120589350,5,4,rien+ ca pris du temp mais c ok regler merci ,5
268677,17-OCT-11,12-OCT-11,Med Wacef,,fr,207.236.193.195,maryleneblanchette@bell.net,13597900,000000120512031,4,5,,5
268678,17-OCT-11,14-OCT-11,Farhana,,en,67.71.11.239,rlgreer@sympatico.ca,13626490,000000120552379,4,4,"probably not get accidentely hung up on. i had called and was getting started with a another rep when we got disconnected. then had to start over again because you cant get back to the original rep because of que. this is not the first time this has happened and not just with this particular service. it has happened with billing and other sect's where you wait on line then start with someone, get disconnected and have to start over with someone else. oh well. such is life. ",4
268679,17-OCT-11,03-OCT-11,Max,,en,69.156.178.153,racine.yvan@sympatico.ca,13495066,000000120316733,5,5,,4
268680,17-OCT-11,16-OCT-11,Oscar,,en,99.246.52.200,jackb@sympatico.ca,13642814,000000120585951,5,5,,5
268681,17-OCT-11,18-JUN-11,Manel,,fr,65.93.153.177,guylaineseguin@sympatico.ca,12348349,000000117882971,1,2,,2
268682,17-OCT-11,16-OCT-11,Sami,,fr,184.144.137.110,marcottejc@sympatico.ca,13644386,000000120582858,4,5,,5
268683,17-OCT-11,16-OCT-11,Balaji,,en,70.26.38.50,murr777@sympatico.ca,13645050,000000120580536,2,1,"second time with same problem. Cant get email, cant find out why this happens and it is still not fixed after the 24 hours I was told it would take.",1
268684,17-OCT-11,16-OCT-11,Rene Jose,,en,70.49.224.169,chiliburger@sympatico.ca,13640828,000000120589917,5,5,no very good as usual,5
268685,17-OCT-11,12-OCT-11,Krishnan,,en,206.47.149.18,cbmadder@sympatico.ca,13591452,000000120509776,5,5,"This interaction was the most recent, however it was the third call to resolve the issue.  The service I got on Oct. 12, 2011 was excellent, however the two previous calls about this same issue were not satisfactory.  The original call was to report that I could not access my email, I was told that someone would contact me within 48 hrs. to help resolve the issue.  That original call was on Sept. 30.  On Mon. Oct 3rd I called again because I was still experiencing no access to my email.  That second call I was told that they didn't know when the issue would be resolved and when I was told 48 hrs for a call was being unrealistic, that the technical department would call whenever they got around to it.",3
268686,17-OCT-11,15-OCT-11,Alfredo,,en,216.209.110.79,rs.ransom@sympatico.ca,13637548,000000120576292,5,5,Nothing.,4
268687,17-OCT-11,15-OCT-11,Umesh,,en,74.14.15.39,connie.overland@sympatico.ca,13631084,000000120572968,5,5,Nothing. I just got a new computer and was dreading installing the security system.  I loved the service!,5
268688,17-OCT-11,16-OCT-11,Grant,,en,184.145.90.45,780588ontario@sympatico.ca,13639476,000000120589872,5,5,,5
268689,17-OCT-11,16-OCT-11,Shirin,,en,174.89.56.139,chuckmarilin@bell.net,13640878,000000120583073,5,5,,2
268690,17-OCT-11,24-SEP-11,Nebgha,,en,209.217.73.96,zahedk@sympatico.ca,13388272,000000120108314,5,5,,5
268691,17-OCT-11,13-OCT-11,Salvador,,en,74.15.79.96,flavest@sympatico.ca,13607182,000000120521614,4,4,I can't think of anything right now,5
268692,17-OCT-11,15-OCT-11,Larissa,,en,184.145.66.91,iain.thomson@sympatico.ca,13633142,000000120567692,5,5,Other than the wait time for the technician things were nearly perfect.,5
268693,17-OCT-11,15-OCT-11,Kamel,,fr,174.93.234.202,jmichel1@sympatico.ca,13633768,000000120574704,5,5,,4
268694,17-OCT-11,16-OCT-11,Eduardo,,en,174.91.78.21,sherry.konkle@sympatico.ca,13646536,000000120590846,5,5,"my tech was extremly helpful,and polite nothing to improve",5
268695,17-OCT-11,15-OCT-11,Zaccheus,,en,66.82.162.20,joyce.mckeough@sympatico.ca,13633992,000000120570524,5,5,nothing,5
268696,17-OCT-11,12-SEP-11,Victor Gabriel,,en,65.93.206.138,mixe@bell.net,13227876,000000119812110,4,3,,4
268697,17-OCT-11,16-OCT-11,Ravi,,en,76.69.204.213,shirley.tony.lasorsa@sympatico.ca,13646540,000000120590078,5,5,,5
268698,17-OCT-11,19-AUG-11,Khmaies,,fr,70.29.237.220,minijack@sympatico.ca,12955103,000000119281693,3,2,"on ma dit que j avais un  credit de $$$ pi je me retrouve avec une facture salé, ",3
268699,17-OCT-11,13-OCT-11,Juan,,en,76.67.120.137,cassels@sympatico.ca,13605146,000000120521122,4,5,,4
269188,17-OCT-11,15-OCT-11,Raul,,en,67.68.37.182,jblanigan@sympatico.ca,13633486,000000120578926,3,1,"I am not able to view the movie network on line any more. I get an error message related to microsoft silverlight. I was answering a call from a Bell representative offering to reduce my monthly costs, when she asked if there was any problem that I was having. I had given up after two previous attempts to get this problem resolved.She put me in touch with Raul in your internet support dept. His expertise did not extend to Bell TV on line. He tried to get an answer from your Bell TV tech group and apparently they could not tell him what configuration of settings I require to view the content. I had conveyed the information that I was using the XP operating system and internet explorer. I do not have problems viewing CTV programs through Bell TV online (I am redirected to the CTV site), nor do I have problems viewing videos and sports events from other sources. 
Each attempt at getting help from Bell has been referred to the Bell tech team. I did not hear back from them the first two times. This time Raul conveyed the message that it must be a problem with my computer. But apparently they are not able to provide me with any assistance as to how any computer could be configured to, as your web site says, "" With Bell Satellite TV, you can watch your favourite movies and shows online when you want, wherever you are, on demand.

You can also manage your TV services online. Pick something to watch with the interactive guide, program your recordings with the Remote PVR service, and order Pay-per-view movies and events.

With a wide array of online programming and unique features, Bell TV Online has something for everyone. Its included at no extra cost with your subscription, and its all just a click away.""

 APPARENTLY I CAN WATCH MY FAVOURITE MOVIES ON LINE, AS LONG AS I CAN FIGURE OUT HOW YOU ARE DELIVERING THE PRODUCT AND HOW I HAVE TO CONFIGURE MY COMPUTER TO RECEIVE IT.",2
269189,17-OCT-11,16-OCT-11,Jessica,,en,184.148.66.123,vgpoirier@sympatico.ca,13647288,000000120590312,4,2,"It was more of a question of what was wrong with my computer, not something Bell could help with",4
269190,17-OCT-11,16-OCT-11,Josue,,en,67.71.38.31,carolyn.monaco@sympatico.ca,13640684,000000120590533,5,5,The only thing I can think of is that I would have liked a user friendly pamphlet that I could have printed on the features of the new email system that was installed and I would have like to have been asked if I would like my contacts transferred over as I forgot to ask and it is a very timeconsuming job to do it mannually.  Josue was very polite and very helpful.,5
269191,17-OCT-11,06-OCT-11,Alejandro,,en,64.119.119.2,adriancooper1@sympatico.ca,13526728,000000120396671,4,4,"tech was to phone me back to advise of decision,. I dropped the phone, stopping the call, and he never phoned back.",4
269192,17-OCT-11,16-OCT-11,Jason,,fr,65.95.181.145,paulovery@sympatico.ca,13645428,000000120590816,5,5,"Rien; le service était courtois et efficace. Merci!",5
269193,17-OCT-11,14-OCT-11,Med Hedi,,fr,184.144.175.185,gsaulnier@sympatico.ca,13621042,000000120560718,4,4,,5
269194,18-OCT-11,17-OCT-11,Elvis Francisco,,en,70.50.179.40,dougredpath@sympatico.ca,13651718,000000120619779,4,4,difficult to understand rep due to heavy accent,3
269195,18-OCT-11,17-OCT-11,Juan,,en,65.94.59.191,whaleydenise@bell.net,13663220,000000120613741,5,5,,2
269196,18-OCT-11,17-OCT-11,Ashley,,en,207.35.123.94,charlesberry@sympatico.ca,13650210,000000120601560,5,5,,5
269197,18-OCT-11,17-OCT-11,Ali,,en,70.24.211.215,carl_binder@sympatico.ca,13649890,000000120609229,4,4,,4
269198,18-OCT-11,17-OCT-11,Sinu,,en,70.31.7.177,emaciuk@bell.net,13652074,000000120620004,5,5,"Nothing really,  it was quite pleasant and efficient.  thanks.",5
269199,18-OCT-11,17-OCT-11,Johanna,,en,184.145.1.177,dcleonard@sympatico.ca,13651212,000000120619811,5,5,I love that you take over my computer instead of telling mt what to do.,5
269200,18-OCT-11,17-OCT-11,Ricardo,,en,174.92.143.97,thanifan@sympatico.ca,13662341,000000120603795,5,5,,5
269201,18-OCT-11,17-OCT-11,Mark,,en,67.71.11.95,jack.n.shirl@sympatico.ca,13654156,000000120612883,5,2,"I belong to a large (200+) seniors computer club. At a recent meeting a member told me that I could get a Bell  (free) router and that a Bell rep would install it and configure my equipment to have a wireless set-up. When I phoned bell, I was told that I could get a router online or at the Bell store. I guess someone had wrong info. John Girard",3
269202,18-OCT-11,17-OCT-11,Zulfiquar,,en,184.144.182.209,ina.joosen@sympatico.ca,13653944,000000120601447,5,5,nothing,4
269203,18-OCT-11,17-OCT-11,Mohamed Amine,,fr,174.93.131.82,aroget@sympatico.ca,13648832,000000120605963,5,4,parfaitement correct,5
269204,18-OCT-11,17-OCT-11,Niyaz,,en,65.92.116.124,d-j.mackintosh@sympatico.ca,13650808,000000120602708,5,5,"Nothing, Service was A1 ",5
269205,18-OCT-11,17-OCT-11,Rowena,,en,174.95.7.166,maselli@sympatico.ca,13657626,000000120617837,3,4,Customer representative should answer the question asked not go around circle.,4
269206,18-OCT-11,17-OCT-11,Revathi,,en,184.144.107.217,alex.hacker@sympatico.ca,13648356,000000120620848,5,5,,4
269207,18-OCT-11,17-OCT-11,Dawood,,en,70.48.40.143,poodle@bell.net,13659748,000000120598395,5,5,"nothing that tech didnt do, he was so very polite and helpful and patient, a good employee.",4
269208,18-OCT-11,17-OCT-11,Deo,,en,174.91.198.132,r.salame@sympatico.ca,13659940,000000120596224,5,5,Ask the sales person to give specific info about the modom required and check if yours need changing.  ,4
269209,18-OCT-11,17-OCT-11,Mohamed,,fr,74.12.213.20,fallu@sympatico.ca,13652330,000000120620642,4,4,,4
269210,18-OCT-11,17-OCT-11,Lilian,,en,174.88.200.196,roofbrokers@bell.net,13660672,000000120598422,4,4,not have to go thru so many stages to get to someone,5
269211,18-OCT-11,17-OCT-11,Kira,,en,70.48.217.236,mannacanada@sympatico.ca,13657216,000000120597217,3,3,,3
269212,16-OCT-11,14-OCT-11,Arun,,en,65.95.146.44,collins2@sympatico.ca,13618944,000000120540730,4,3,"Be more specific about the problem. Also follow up by advising the client that a service call has been booked. When I called the next day to enquire what was being done to rectify the problem I was advised that a service would be coming that day to look into the problem. This was news to me! Fortunately we were in at the time he came and he was able to fix the problem, which was a defective modem.",4
269213,16-OCT-11,15-OCT-11,Brenda,,en,74.15.2.209,lmdefields@sympatico.ca,13634834,000000120567266,2,1,Not put me on hold for 20 minutes then disconnect and make me call back.,
269214,16-OCT-11,15-OCT-11,Salvador,,en,70.27.103.195,cdawg@sympatico.ca,13630766,000000120567527,3,2,,3
269215,16-OCT-11,15-OCT-11,Hector,,en,70.30.69.123,philip.green@sympatico.ca,13636712,000000120567443,1,1,why only one thing? I have a long list. I am extremely dissatisfied with Bell.,1
269216,17-OCT-11,15-OCT-11,Abdou,,en,70.31.8.188,kendal.chin-yick@sympatico.ca,13634278,000000120572518,4,3,,3
269217,17-OCT-11,16-OCT-11,Siddiqui,,en,180.151.86.152,ellenandjim@sympatico.ca,13641752,000000120589594,5,5,,5
269687,16-OCT-11,14-OCT-11,Marco,,en,184.144.61.159,giannaf@sympatico.ca,13620802,000000120554465,5,5,Marco was wonderful and helpful I wish all my call are dealt with as efficiently as this was....,5
269688,16-OCT-11,14-OCT-11,Asha,,en,174.95.59.68,n.zickau@sympatico.ca,13625092,000000120556813,1,2,operator did not ask sufficient questions and did not adequately determine that a technician needed to be sent to our home to resolve the dry loop issues we were experiencing,3
269689,16-OCT-11,12-OCT-11,Guy,,fr,76.71.197.174,timousse01@bell.net,13602170,000000120498953,5,5,Rien de plus,5
269690,16-OCT-11,14-OCT-11,Tony,,en,184.144.45.85,fhawkey@bell.net,13620362,000000120545149,4,4,"Bell employees are effiecent,knowledgable and courteous. Bell support system is terrible",2
269691,16-OCT-11,15-OCT-11,Orlando,,en,64.231.224.211,rob_utting@sympatico.ca,13637340,000000120571103,5,5,nothing,5
269692,16-OCT-11,14-OCT-11,Sarra,,fr,70.49.95.53,lcouillard@bell.net,13623286,000000120544226,5,4,,5
269693,16-OCT-11,15-OCT-11,Sam,,en,174.93.32.24,seantierney@bell.net,13637916,000000120579653,5,5,"Enabled me to fulfill client committments.  Sam was incredibly knowledgeable, patient and helpful!",5
269694,16-OCT-11,15-OCT-11,Juan,,fr,69.157.157.220,reiner3@sympatico.ca,13637152,000000120573715,5,5,"I would not have been able to install my new laptop without the help of Juan.
I sincerely want to thank him for his extraordinary help.",5
269695,16-OCT-11,15-OCT-11,Arun,,en,74.12.44.27,patrickkung@sympatico.ca,13636556,000000120562921,5,5,,5
269696,16-OCT-11,15-OCT-11,Ivan,,en,76.65.20.85,melissaungar@sympatico.ca,13635534,000000120570422,5,5,"The person Ivan was amazing and very helpful and extremely polite! I like that since he represents Bell, he was so smart and respectful and easy going. He should train others to do the same great job in customer service and I would call more often!!!",5
269697,16-OCT-11,15-OCT-11,Megan,,en,67.71.64.252,dwightb@sympatico.ca,13631892,000000120566657,5,5,"Recently I have been closely watching my ""Bell"" bill. I find the telephone charges excessive and I'm looking for a more cost effective package elsewhere. ",2
269698,16-OCT-11,05-OCT-11,Sam,,fr,67.70.50.27,malo4@sympatico.ca,13520778,000000120371690,5,5,,5
269699,16-OCT-11,14-OCT-11,Aaron,,en,24.246.11.166,s.horne@sympatico.ca,13626834,000000120543168,4,5,,5
269700,16-OCT-11,15-OCT-11,Jordan,,en,70.54.70.16,hotwine@bell.net,13633054,000000120579389,5,5,"nothing, Jordan was competant,polite,knowledgeable, and even more important patient.",5
269701,16-OCT-11,15-OCT-11,Alicia,,fr,70.29.153.43,mhk4mail@bell.net,13635592,000000120576018,4,4,,4
269702,17-OCT-11,16-OCT-11,Marouen,,fr,174.93.198.241,jeanguygagne@bell.net,13642996,000000120590313,5,5,,5
269703,17-OCT-11,16-OCT-11,Mariame,,fr,76.65.184.128,sgagnon28@sympatico.ca,13646476,000000120582539,5,5,,5
269704,17-OCT-11,16-OCT-11,John,,en,76.71.76.61,ajackson100@sympatico.ca,13639742,000000120587601,1,1,Phone once on Oct 11 and now again on the 16th for same issue. Was promised a call back. Kept line open for an hour and then gave up. No response yet. Feel they don't know what they are talking about. Really not happy and looking at switching services now.,1
269705,17-OCT-11,01-OCT-11,Mehdi,,fr,70.29.191.200,pcharbonneau78@sympatico.ca,13473622,000000120266490,1,1,"J'avsis beson d'info pour l'ajout wireless de mon imprimante et il n,a pas été capable de me dire le type de connexion.  ",1
269706,17-OCT-11,14-OCT-11,Justin,,en,70.31.55.90,JenT@bell.net,13616579,000000120540077,5,5,nothing everthing was fine.,5
269707,17-OCT-11,16-OCT-11,Wassim,,fr,70.48.127.151,gillesnormandin3553@sympatico.ca,13642236,000000120581997,3,3,Pourquoi a-t-il fallu tant de temps pour regler un problême qui existe depuis longtemps et pourquoi dois-je payer pour la réparation et qu'aucun ceédit ne sera apporté a mon compte pour le service internet? Non je ne suis pas completement satisfait du service de Bell.,3
269708,17-OCT-11,16-OCT-11,Natalia,,en,184.148.112.250,swauchop@sympatico.ca,13646824,000000120588521,5,5,,5
269709,17-OCT-11,15-OCT-11,Chuck,,en,70.26.232.76,josephcharlesgagnon@bell.net,13633978,000000120579414,4,5,Absolutely nothing!!,5
269710,17-OCT-11,16-OCT-11,Kanni,,en,70.49.224.22,minnkw@sympatico.ca,13644900,000000120584840,4,4,,4
269711,17-OCT-11,16-OCT-11,Mohan,,en,205.207.179.170,pamdixon@sympatico.ca,13645352,000000120582703,4,4,,4
269712,17-OCT-11,14-OCT-11,Lamya,,fr,65.94.5.104,jpla@sympatico.ca,13622476,000000120545767,5,5,,5
269713,17-OCT-11,14-OCT-11,Cecilia,,en,64.231.52.197,rafiah@sympatico.ca,13626128,000000120544982,4,4,Everything was fine,4
269714,17-OCT-11,13-OCT-11,Victoria,,en,64.228.140.90,sus_bradshaw23@bell.net,13615140,000000120520215,5,5,,5
269715,17-OCT-11,08-OCT-11,Krutthiga,,en,174.92.90.225,seamer7@sympatico.ca,13558328,000000120426951,4,4,Slower instructions from operator,5
269716,17-OCT-11,14-OCT-11,Jason,,en,174.89.62.116,jadempsey@sympatico.ca,13621706,000000120560776,5,5,,5
269717,17-OCT-11,16-OCT-11,Nelly,,en,69.159.0.161,cbevilac@sympatico.ca,13640718,000000120580966,3,3,,5
269718,17-OCT-11,15-OCT-11,Erika,,en,184.151.63.179,honselaarfamily@sympatico.ca,13633048,000000120570025,3,3,you charged me 25$ to down grade my service. Was not happy with that. Next time i call it will be to cancel. ,1
269719,17-OCT-11,16-OCT-11,Mohamed,,fr,69.156.121.38,andre.ringuette@sympatico.ca,13639906,000000120589716,4,4,,4
269720,17-OCT-11,13-OCT-11,Jose,,en,70.30.99.135,deebanting2@bell.net,13606136,000000120514319,5,4,"Very satisfied with the technician Dan who was very knowledgeable, helpful and polite. No complaints.",5
269721,17-OCT-11,15-OCT-11,Sarah,,en,174.91.4.64,john.farrelly@sympatico.ca,13633856,000000120565130,4,4,,5
269722,17-OCT-11,16-OCT-11,Eddy,,en,174.92.73.197,fern.bourque@sympatico.ca,13641912,000000120591614,5,5,nothing it was all great,5
269723,14-OCT-11,13-OCT-11,Amir,,fr,70.30.190.70,jacques.boulay@sympatico.ca,13608696,000000120528934,5,5,rien d autre,4
269724,14-OCT-11,05-OCT-11,Rajesh,,en,70.52.73.237,roy.kingston@sympatico.ca,13523966,000000120357131,4,4,,5
269725,14-OCT-11,13-OCT-11,Dinesh,,en,130.113.125.130,bshukla2004@sympatico.ca,13591144,000000120513082,4,3,"Give customer prior notice before maintenance is being performed. In middle important work, customer is loosing the internet because of maintenance is ongoing in the area. ",1
269726,14-OCT-11,13-OCT-11,Victoria,,en,184.148.133.221,lesliemcgill@bell.net,13610360,000000120523650,5,5,"Absolutely nothing wrong with the customer service.  Cathy was great as have all of your representatives been.  My issue is why does the internet keep going down.  This is  the 3rd time in about 3 weeks.  For it not to happen at all would be the best solution.
 ",4
269727,14-OCT-11,12-OCT-11,Mohamed Sabry,,fr,70.53.152.2,monique.larrivee@sympatico.ca,13598574,000000120506835,5,5,,5
269728,14-OCT-11,13-OCT-11,Aleem,,en,70.30.45.93,aloette@sympatico.ca,13603754,000000120533681,1,1,"He expected me to wait 48 hours, I called in today and had the problem taken care off.",3
269729,14-OCT-11,08-OCT-11,Adam,,en,70.51.228.5,garyfalardeau@sympatico.ca,13554232,000000120422887,5,4,,4
269730,14-OCT-11,13-OCT-11,Stephen,,en,70.51.88.231,joan.maguire@sympatico.ca,13609264,000000120517712,5,5,,5
270206,18-OCT-11,17-OCT-11,Andrew,,en,69.159.21.15,tj_mulligan@sympatico.ca,13662476,000000120593869,5,5,"I reached an agreement for an Internet contract with Bell on August 15. For whatever reason, that contract was not activated until Andrew XY338 and Michelle EX9172 interceded on my behalf and helped me yesterday. Tom",3
270207,18-OCT-11,17-OCT-11,Gustavo,,en,70.24.6.71,cider01@sympatico.ca,13650388,000000120601741,2,3,"Kept being put on hold, while service rep was trying to obtain answers.  ",2
270208,18-OCT-11,17-OCT-11,Divya,,en,69.159.9.50,rob.sipp@sympatico.ca,13660450,000000120600888,5,5,Not a thing.  Did everything satisfactory,5
270209,18-OCT-11,17-OCT-11,Michel,,en,204.101.237.139,james.hla-aye@sympatico.ca,13654250,000000120618163,4,4,,5
270210,18-OCT-11,17-OCT-11,Ricardo,,en,65.95.90.161,bruce.nettleton@sympatico.ca,13649682,000000120593374,3,,,4
270211,18-OCT-11,17-OCT-11,Pavan,,en,65.95.90.161,bruce.nettleton@sympatico.ca,13649680,000000120595010,4,,hopefully my problem was solved.  A virus was in my address book and has gone out to all.  This has happened two weeks in a row. If the problem has been solved I will absolutely be happy and definitely will recommend Bell. I've been with Bell since the early 1960's.,4
270212,18-OCT-11,17-OCT-11,Methil,,en,76.68.83.197,gordon.soplet@sympatico.ca,13653224,000000120619538,5,4,,4
270213,18-OCT-11,17-OCT-11,Will,,en,70.50.80.198,Jdlawrence@sympatico.ca,13647818,000000120617057,5,5,Everything was done well. Extrememly helpful and knowledgable young man.,5
270214,18-OCT-11,17-OCT-11,Manel,,fr,76.71.198.180,collin.caisse@sympatico.ca,13650610,000000120596409,3,2,Poser plus de questions.,4
270215,18-OCT-11,17-OCT-11,Ilona,,en,70.24.54.220,csookman@sympatico.ca,13650752,000000120593650,1,1,"In my experience Bell has the worst customer service and technical support i have ever experienced. Because of that i am switching over to Rogers. I would never recommend Bell, matter of fact i would tell people my consistently poor experience with your company. ",1
270216,18-OCT-11,17-OCT-11,Sarra,,fr,76.71.198.180,collin.caisse@sympatico.ca,13650608,000000120598458,4,5,"Racourcir les délais pour service à domicile... c'est toujours trop long quand on perd la connexion Internet (mais j'ai quand même reçu le service la même journée, avec un technicien très compétent). Merci !",5
270217,18-OCT-11,17-OCT-11,Houssem,,fr,69.156.84.242,nicole213@sympatico.ca,13658906,000000120605837,1,2,"J'étais avec mon technicien en 2.30(de temps) heures nous sommes passés d'un service à un autre avec des attentes allant jusqu'à 15 minutes, nous avons même attendu 20 minutes au département de la rétention (Louis)pour apprendre que vous aviez des probl`mes de transfert de ligne. Nous avons eu des versions différentes d'un agent à l'autre, et c'est un agent Jacques de Bell.net (alors que nous sommes avec Sympatico)qui nous a informé de façon juste pour que nous puissions avancer.
J'ai perdu 3 heures de mon temps plus  130$ le coût de mon technicien.Je songe sétieusement à passer chez Vidéotron.",1
270218,18-OCT-11,17-OCT-11,Jose,,en,70.29.80.122,micheleb1@sympatico.ca,13658040,000000120610802,5,5,He did a fantastic job.,5
270219,15-OCT-11,14-OCT-11,Tathiana,,en,76.68.129.196,dazednconfuzed@bell.net,13619390,000000120549683,5,5,not a thing,5
270220,15-OCT-11,11-OCT-11,Vijaya,,en,70.31.14.48,ydamours@sympatico.ca,13588898,000000120485321,4,4,"There were a lot of long pauses during that 2-hour call (5-10 seconds); she was very polite and patient, but it seemed that there were some delays because of distance",3
270221,15-OCT-11,14-OCT-11,Nizar,,fr,70.51.201.238,fanyelan@sympatico.ca,13620302,000000120560099,3,1,Le problème que j'avais ne pouvait pas être résolu par SYMPATICO car l'adresse de courriel avec laquelle j'avais des problèmes était une adresse HOTMAIL. Le technicien m'a référé à MICROSOFT qui en est le responsable. Très bonne attention et la disponibilité à essayer de m'aider. Merci à cet aimable conseiller.,5
270222,15-OCT-11,14-OCT-11,Cecilia,,en,69.156.116.151,zbuchanan@sympatico.ca,13628924,000000120550892,5,5,Nothing,3
270223,16-OCT-11,15-OCT-11,Henry,,en,70.24.166.73,edrza@sympatico.ca,13631942,000000120566961,3,1,Not satisfactory because you can't provide me with Fibe and you are charging me for speed I am unable to receive. Your rep was cut off and there was no return call,2
270224,16-OCT-11,15-OCT-11,Mariem,,fr,204.197.182.63,edouard.greiss@sympatico.ca,13631936,000000120570185,5,5,,5
270225,16-OCT-11,15-OCT-11,Haricharan,,en,184.147.37.35,sheikhakhter@sympatico.ca,13638026,000000120568886,5,5,keep services as per contract,5
270226,16-OCT-11,15-OCT-11,Sujay,,en,76.67.105.146,VELMAFOURNIER@bell.net,13629238,000000120580036,1,1,help resolve the problem,2
270227,16-OCT-11,15-OCT-11,Alfredo,,en,70.50.21.29,sheku@sympatico.ca,13638036,000000120578769,5,5,Nothing.Every aspect was perfectly handled.,5
270228,16-OCT-11,15-OCT-11,Cecilia,,en,70.31.61.118,jgandhi@sympatico.ca,13633666,000000120570963,1,1,"  you need to put experience agent on call. also who can speak proper english.
 i was told somithing wrong with my harddrive but theres nothing wrong. ",1
270229,16-OCT-11,11-OCT-11,Erick,,en,70.50.196.9,aureus9288@bell.net,13574370,000000120476176,4,3,keep showing not responding why?,4
270230,16-OCT-11,11-OCT-11,Krishnan,,en,65.95.245.165,pat_anne@sympatico.ca,13584752,000000120486159,5,5,,5
270231,16-OCT-11,15-OCT-11,Med Wacef,,fr,174.92.232.11,janlou63@sympatico.ca,13633418,000000120570874,5,5,C'ÉTAIS TRÈS BIEN.,5
270232,16-OCT-11,15-OCT-11,Ravi,,en,174.91.113.88,ajpeeler@sympatico.ca,13629440,000000120574580,5,5,,5
270233,16-OCT-11,18-SEP-11,Armando,,en,64.231.163.90,mgallego@sympatico.ca,13302588,000000119963453,5,5,,5
270234,16-OCT-11,15-OCT-11,Juan,,en,70.29.236.224,jacqueline.hollenbeck@sympatico.ca,13633314,000000120579761,5,5,Nothing,5
270235,16-OCT-11,15-OCT-11,Souhail,,fr,69.157.129.197,boulou@bell.net,13630420,000000120576855,5,5,,5
270236,16-OCT-11,15-OCT-11,Hema,,en,69.158.37.37,walter.aranton@sympatico.ca,13639120,000000120579942,1,1,"My experience with Hema and her service was a waste of time. Nothing was fixed or resolved and instead she put me on another Bell plan to supposedly fix the problem. I called Bell again today at approx. 10 a.m. and the new Rep fixed the problem immediately. The call center was El Salvador, Rep was Cesar, and he absolutely knew what the problem was, which he solved in 1/4 the time it took Hema to even diagnose the problem the night before. I can only conclude that the Bell Indian Reps do not know what they are doing. I will only ask for Central American Reps the next time I  need help.",3
270237,16-OCT-11,15-OCT-11,Juan,,en,206.108.180.61,mikeBigelow@bell.net,13635696,000000120563322,4,4,Nothing,4
270238,16-OCT-11,15-OCT-11,Sergio,,en,64.231.87.129,drheuston@sympatico.ca,13631834,000000120578516,1,,"Would have helped if he had not been so sure he 'knew' what the problem was, even though what he suggested was my problem has never been my problem for 3 years. Never had a problem before the Bell repair man tapped into our second line temporarily for a neighbour's issue! But the phone rep insisted it was my phone cord! He was not very pleasant! ",3
268700,17-OCT-11,17-OCT-11,Gautham,,en,76.68.81.223,samshih@sympatico.ca,13646322,000000120592899,4,4,,4
268701,17-OCT-11,16-OCT-11,Zulfiquar,,en,64.229.87.214,kathie_green@sympatico.ca,13643532,000000120588018,2,2,This is not a criticism of the representative but I would prefer to be connected to someone whose English is more easily understood.,3
268702,17-OCT-11,16-OCT-11,Rolando,,en,174.92.77.53,andreareyers-mak@sympatico.ca,13639920,000000120586234,1,1,Not hang up on me.,2
268703,17-OCT-11,16-OCT-11,Grant,,en,50.101.145.202,gbruce40@sympatico.ca,13642140,000000120591439,5,5,"Nothing to suggest. everything was as it should be for Technical Customer support and more.
I was delighted to deal with a very informed Canadian instead of the less than adequate support from India.",5
268704,17-OCT-11,16-OCT-11,Rey Ivan,,en,70.24.247.4,cerencov@sympatico.ca,13640748,000000120589122,5,5,Nothing to add. ,5
268705,17-OCT-11,15-OCT-11,Greg,,en,65.95.215.151,balasa9@sympatico.ca,13630072,000000120564527,5,5,,5
268706,17-OCT-11,16-OCT-11,Luis,,en,69.158.178.34,kboe@sympatico.ca,13643554,000000120585385,3,4,,3
268707,17-OCT-11,15-OCT-11,Moses,,en,174.92.84.75,fayerich@sympatico.ca,13632192,000000120579593,5,5,Moses was very patient which I totally appreciated.  I believe he recognized my insecurities in dealing with technology and he was very reassuring that he would assist me in fixing the problem.  He was very very very helpful.,5
268708,17-OCT-11,16-OCT-11,Kyle,,en,69.157.122.225,dancolton@sympatico.ca,13641114,000000120587190,1,1,"1 mbps  is not high speed internet, I am paying for full service but not receiving it ",1
268709,18-OCT-11,17-OCT-11,Shawn,,en,64.231.48.110,mshabs@sympatico.ca,13658540,000000120594176,5,5,,5
268710,18-OCT-11,17-OCT-11,Badreddine,,en,69.156.89.199,elodys@sympatico.ca,13652064,000000120593351,5,5,"I would like to express my total satisfaction. Your representative was courteous and helpful, he deserves praise.",5
268711,18-OCT-11,17-OCT-11,Chad,,en,74.14.67.38,mpeters1@sympatico.ca,13658472,000000120604809,5,5,,5
268712,18-OCT-11,17-OCT-11,Wissem,,en,174.92.93.26,mlapierre18@sympatico.ca,13658272,000000120604825,4,4,My call was made in French so you could have shown more respect in sending the survey in that language.,3
268713,18-OCT-11,17-OCT-11,Sana,,fr,70.55.177.16,denis396@sympatico.ca,13651322,000000120594132,5,5,,5
268714,18-OCT-11,17-OCT-11,Ousmane,,fr,70.48.241.194,julie.joshua@sympatico.ca,13655294,000000120600207,5,5,Ousmane à été très professionel et amicable. Très éfficace donc rien à changer.,5
268715,15-OCT-11,14-OCT-11,Sarra,,fr,65.93.55.208,rcormier67@sympatico.ca,13626240,000000120550615,5,5,rien,5
268716,15-OCT-11,14-OCT-11,Mhamed Chekib,,fr,69.156.62.195,rvermette@sympatico.ca,13626814,000000120544232,5,5,,5
268717,15-OCT-11,14-OCT-11,Salma,,fr,70.26.222.60,croteau30@sympatico.ca,13619066,000000120542968,5,4,"Je ne peux recommander Bell car dans le déménagement, vous êtes le dossier qui nous a demandé le plus de temps



",1
268718,16-OCT-11,14-OCT-11,Lila,,en,76.64.193.106,slsims@sympatico.ca,13627372,000000120558237,4,4,,4
268719,16-OCT-11,13-OCT-11,John,,en,64.231.249.63,cathy.cummings@bell.net,13605176,000000120537368,5,5, my experience as excellent ,5
268720,17-OCT-11,14-OCT-11,Diddharth,,en,184.151.127.224,philipv@sympatico.ca,13625806,000000120547915,4,3,Send some one over not just send a wire from purolator now if that dos not work they will give me a other appointment to come over this must be business hour that I work and more day no Internet more delay ,3
268721,17-OCT-11,13-OCT-11,Okieh,,en,70.29.126.92,stevetech@bell.net,13615044,000000120517373,5,5,"have people like him, very profetional.",4
268722,17-OCT-11,16-OCT-11,Justine,,en,67.71.94.51,weisie@sympatico.ca,13647400,000000120584560,4,4,nothing,4
268723,17-OCT-11,16-OCT-11,Slim,,fr,70.26.245.194,sylvain04@bell.net,13646846,000000120590941,4,3,Bonne expérience.,5
268724,17-OCT-11,16-OCT-11,Mohamed Amine,,fr,70.26.245.194,sylvain04@bell.net,13646844,000000120585479,3,,beaucoup de bruits au travers de la conversation.,4
268725,17-OCT-11,16-OCT-11,Mohamed,,fr,174.88.66.118,sonia054@sympatico.ca,13646634,000000120582069,5,5,,4
268726,17-OCT-11,07-OCT-11,Houcem,,en,69.159.111.61,lastarza@sympatico.ca,13545714,000000120409160,4,4,,5
268727,17-OCT-11,16-OCT-11,Katherine,,en,74.198.164.250,gerardlaw@sympatico.ca,13642186,000000120588136,5,5,None,5
268728,17-OCT-11,16-OCT-11,Abir,,fr,209.226.98.175,gerarddi@bell.net,13642184,000000120582562,4,5,"rien de plus.
Le tout était clair, rapide, efficace.",5
268729,17-OCT-11,16-OCT-11,Khaoula,,fr,184.145.185.149,gaytangoulet@sympatico.ca,13642132,000000120580574,5,5,,5
268730,17-OCT-11,16-OCT-11,Mohammed,,en,70.27.65.16,wharakal@sympatico.ca,13647432,000000120580554,5,4,"my problem was fixed as soon as I spoke to Mohammed, he cleared my computer and explained some of my errors re:anti virus and anti spyware",5
268731,17-OCT-11,16-OCT-11,Wayne,,en,74.15.45.145,janthorne@sympatico.ca,13642916,000000120591949,5,5,,4
268732,17-OCT-11,16-OCT-11,Saifuddin,,en,69.159.6.32,barry.satchelle@sympatico.ca,13640214,000000120580610,5,5,,4
268733,17-OCT-11,16-OCT-11,Serina,,en,64.228.95.51,nairam1@sympatico.ca,13645086,000000120580578,4,4,,5
268734,17-OCT-11,16-OCT-11,Victoria,,en,70.53.220.210,kirshner@sympatico.ca,13643656,000000120589812,4,4,,4
268735,17-OCT-11,16-OCT-11,Arun,,en,70.26.158.133,norway2@sympatico.ca,13645254,000000120580750,5,4,"Now that I have Windows live mail, I have to transfer all my info from outlook. Don't know how to, or for my I phone.",5
268736,17-OCT-11,07-OCT-11,Sudheer,,en,74.12.23.196,thenry@sympatico.ca,13550564,000000120420988,1,2,,1
268737,17-OCT-11,16-OCT-11,Mohan,,en,70.54.141.191,jordan.kurtin002@sympatico.ca,13643310,000000120586678,5,4,,4
268738,17-OCT-11,15-OCT-11,Moses,,en,174.95.22.134,maya71@sympatico.ca,13635420,000000120575002,5,5,,5
268739,17-OCT-11,14-OCT-11,Nizar,,fr,76.67.176.65,bakhosjomaa@sympatico.ca,13617662,000000120559722,5,5,avoir des preposer patient bien former comme celui qui ma servi,5
268740,17-OCT-11,13-OCT-11,Abdelalim,,fr,70.53.199.178,rctitus@bell.net,13613444,000000120523110,1,4,"1- Respecter notre contrat. C'est la base d'une relation de confiance. Je vous appelle trop souvent pour des rectifications justifiées.
2- Arrêter d'ajouter des frais qui de mois en mois de-stabilise mon budget.
3- Apprendre à vous représentant la différence entre un client mécontent et un client impoli. Quelqu'un qui défend ses droits sans insulter d'autres n'est pas impoli.
4- Je n'accepte pas que votre représentant s'adresse à moi en guise de fin de conversation dans une langue qui n'est ni le français ni l'anglais ( Écouter la conversation enregistrée, SVP).
5. Enfin, c'est à vous (Bell) de décider une fois pour toutes si j'ai le profil d'un client respectable et si vous voulez continuer à faire affaires avec moi et ma famille élargie.

Merci de me donner l'occasion de m'expliquer.

Robert-Charles Titus, 819.682.8867",2
268741,17-OCT-11,14-OCT-11,Ali,,en,184.148.188.140,ecorrigan@bell.net,13619942,000000120554326,5,5,,4
268742,17-OCT-11,16-OCT-11,Kathy,,en,184.148.112.250,swauchop@sympatico.ca,13646826,000000120589131,5,5,,5
269218,17-OCT-11,16-OCT-11,Julie Anne,,en,69.158.26.244,koz.ches@sympatico.ca,13643688,000000120591721,5,5,,5
269219,17-OCT-11,15-OCT-11,Cristobal,,en,99.239.220.174,jadu01@bell.net,13633336,000000120568423,4,2,stop corporate gangsterism,2
269220,17-OCT-11,14-OCT-11,Nasra,,en,184.148.186.122,chantel.barnes@sympatico.ca,13618614,000000120544774,1,1,listen to what i was actually says - four ppl later and someone finally understood!,2
269221,17-OCT-11,16-OCT-11,Iris,,en,76.71.52.162,merryann@bell.net,13644740,000000120582954,5,4,,4
269222,17-OCT-11,13-OCT-11,Kumar,,en,184.144.75.224,joanandrichard@bell.net,13609266,000000120523978,3,4,"The service technician who came was great and fixed the issues; however, the previous day I had trouble understanding the person on the phone.  Could you not ensure that they have better English skills?",3
269223,17-OCT-11,16-OCT-11,Kanchumarthi,,en,65.94.168.169,rosstuzo@sympatico.ca,13646126,000000120592084,1,1,,1
269224,17-OCT-11,16-OCT-11,Anis,,fr,70.53.216.218,landrygravel@sympatico.ca,13643815,000000120584915,1,1,"M'envoyer un technicien. Me semble qu'après 5 appels, j'ai au moins droit à ça. Ben non, on m'envoit des piece par la poste et je devrai tenter de le faire moi même. Bouger vous le c** avant que je débranche tout et que je m'en aille chez un compétiteur. 1h40 au total au téléphone hier et ce matin toujours le même problème.",1
269225,17-OCT-11,12-OCT-11,Thitola,,fr,24.48.34.245,lacroix737@sympatico.ca,13596652,000000120503247,5,5,,4
269226,17-OCT-11,15-OCT-11,Ashfaq,,en,142.40.135.244,johnval@bell.net,13633922,000000120564731,5,4,,4
269227,17-OCT-11,16-OCT-11,Saifuddin,,en,204.101.237.139,grandcarpentry1@sympatico.ca,13642352,000000120587256,3,1,Complete the job ,5
269228,18-OCT-11,17-OCT-11,Saadullah,,en,76.64.9.175,dave.carnochan@sympatico.ca,13651058,000000120619466,4,4,being able to understand the tech's broken English,3
269229,18-OCT-11,17-OCT-11,Cristy,,en,70.48.162.109,pmcgeoch@sympatico.ca,13659714,000000120604582,4,4,"""BEING FAIR TO CHRISTY, SHE DID A EXCELLENT JOB IN HELPING TO RESOLVE MY CONCERNS"". 
However, shortly after speaking to Christy... I was called again by another Bell Rep, who said I must up grade my plan and would receive even more savings?? I said I've been a loyal Bell internet customer for over 10 years and do not want to change my plan. He said I had too and wouldn't quit talking about the new plan he's offering me...until he said I'm going to get me more savings, but at the same time, telling me my bill will increase in cost??  I told him that I had just got off the phone with Christy and everything hopefully fine (NOT INTERESTED... Good Bye) Now just so there is no misunderstanding... Different Bell Rep's been calling here almost everyday for weeks now, and have left messages with my wife & son as I wasn't available. When asked what they wanted, they said it was a courtesy call to tell me that my plan isn't going to change for another year at least... unless I decide to upgrade. I've have also called into 310-SURF as your records show, trying to resolve this & other problem encountered, like account sign in, which they resolved & nothing mentioned about having to upgrade!! Then I receive my bill today and see that although it showed I have bundle discounts, the internet cost was increased by $5.  (the answer given was your plan had expired??) 
Should this be new tactics... in harassing customers until they except Bell's terms, I can & will get these service through other suppliers.

Peter McGeoch",2
269230,18-OCT-11,17-OCT-11,Venkat,,en,64.231.251.18,bob.wickett@sympatico.ca,13649467,000000120614533,4,4,I have trouble understanding some representatives,3
269231,18-OCT-11,17-OCT-11,Kylie,,en,70.52.238.140,natashataylor@bell.net,13658752,000000120615207,5,5,I shouldnt have had to call in again in the first place.,3
269232,18-OCT-11,17-OCT-11,Max,,en,76.67.113.46,kierb@sympatico.ca,13655738,000000120598673,5,5,,5
269233,18-OCT-11,17-OCT-11,Edwitch,,fr,74.15.232.103,damyhamel@sympatico.ca,13650904,000000120602441,5,5,Tout a été OK,4
269234,18-OCT-11,13-OCT-11,Madhu,,en,70.48.163.198,graceunicorn@bell.net,13607860,000000120537961,5,,,5
269235,18-OCT-11,13-OCT-11,Sushil,,en,70.48.163.198,graceunicorn@bell.net,13607862,000000120537042,5,,,
269236,18-OCT-11,17-OCT-11,Sylvie,,fr,70.29.143.231,mireillemcnulty@bell.net,13658207,000000120593535,5,4,je crois que tout ce qu'il y a humainement possible a été fait,5
269237,18-OCT-11,17-OCT-11,Elyes,,fr,67.70.27.120,modelisle@sympatico.ca,13658338,000000120611335,4,4,,4
269238,18-OCT-11,09-OCT-11,Cristobal,,en,70.50.6.196,bethdesign@sympatico.ca,13560128,000000120438734,5,5,,5
269239,18-OCT-11,13-OCT-11,Jason,,en,74.14.116.105,theolee@sympatico.ca,13615450,000000120524076,5,4,,5
269240,18-OCT-11,17-OCT-11,Eduardo,,en,70.54.11.207,art.parks@bell.net,13648842,000000120613527,2,1,resolved my problem,2
269241,18-OCT-11,17-OCT-11,Adam,,en,74.12.51.122,tdlear@sympatico.ca,13662276,000000120596217,5,4,not made me have to  call in the first place.,3
269242,18-OCT-11,17-OCT-11,Naim,,en,70.49.126.89,latresbellemere@sympatico.ca,13656132,000000120618356,5,5,,5
269243,18-OCT-11,17-OCT-11,Ralph,,fr,174.92.169.186,renquinha@bell.net,13660250,000000120597886,5,5,,5
269244,18-OCT-11,17-OCT-11,Mohamed,,fr,70.30.171.62,monique.museux060@sympatico.ca,13658408,000000120594775,5,4,Rien,5
269245,18-OCT-11,17-OCT-11,Christianne,,en,64.231.191.155,jacoblo@sympatico.ca,13654186,000000120595851,4,4,Bell  treats existing customers unfair.   ,3
269246,18-OCT-11,17-OCT-11,William,,en,174.95.140.85,shchow@sympatico.ca,13661352,000000120600188,3,3,"Speak slower about the details.
May send the details throught email to caller. Be proative rather than reactive only respond to caller's enquiry.",4
269247,18-OCT-11,14-OCT-11,Aleem,,en,184.147.16.254,mike.p@sympatico.ca,13624674,000000120557022,5,4,nothing,5
269248,18-OCT-11,17-OCT-11,Wafa,,fr,76.67.203.60,gbyette@bell.net,13652910,000000120594265,4,4,La nouvelle proposition tarifaire et ces particularités et les explications de Wafa ont été bien faites et comprises.,4
269249,16-OCT-11,15-OCT-11,Eduardo,,en,76.71.183.56,hughjean@sympatico.ca,13633098,000000120576973,1,1,this person said he could not help and tod me to call HP that said they would charge for help!!The second lady from bell was very helpful and resoved the problem!,1
269250,16-OCT-11,15-OCT-11,Charles,,fr,76.68.240.147,noel.lecluyse@sympatico.ca,13636260,000000120568067,5,5,"Le temps d'attente est beaucoup trop long, de plus, je ne suis pas satisfait lorsque votre préposé qui répond est dans un autre pays avec un accent que je ne comprends pas toujours... Nous avons surement assez de technicien compétents au Québec. 
Au moins cette fois-ci , pas de problèmes.",
269251,16-OCT-11,15-OCT-11,Alfredo,,en,174.95.235.95,andrewkovacs7@sympatico.ca,13629746,000000120580107,5,5,"Come over and do it for free.., other than that, everything went perfectly",5
269731,14-OCT-11,13-OCT-11,Edwitch,,en,174.88.16.229,readerzoe@bell.net,13613470,000000120526349,5,5,"the first help session [this one] caused my internet to stop working altogether

in the 2nd one, i got my internet back but it caused me to lose my wireless ",4
269732,14-OCT-11,13-OCT-11,Eddy,,en,174.88.16.229,readerzoe@bell.net,13613472,000000120527182,5,5,"the first help session i had caused my internet to stop working altogether

in the 2nd one [this one], i got my internet back but it caused me to lose my wireless ",4
269733,14-OCT-11,10-OCT-11,Marco,,en,70.27.31.181,hazel.hollinger@sympatico.ca,13568026,000000120454128,3,3,,4
269734,14-OCT-11,13-OCT-11,Yosra,,fr,76.65.170.72,pbellemare002@sympatico.ca,13612866,000000120524209,5,5,,5
269735,14-OCT-11,13-OCT-11,Kayla,,en,184.145.17.101,copas1@sympatico.ca,13605674,000000120514232,5,5,i would like to see the hours of customer service to be longer,5
269736,14-OCT-11,13-OCT-11,Ali,,en,64.229.236.132,meadowsl@sympatico.ca,13611446,000000120537903,5,4,,5
269737,14-OCT-11,13-OCT-11,Med Amine,,fr,174.88.253.137,cjean000@sympatico.ca,13605488,000000120532111,5,5,,5
269738,14-OCT-11,13-OCT-11,Suresh kumar,,en,70.27.109.215,melanjo@sympatico.ca,13611468,000000120532996,5,3,,5
269739,14-OCT-11,03-OCT-11,Elizabeth,,en,70.27.9.54,jalg@sympatico.ca,13490248,000000120305343,5,5,,4
269740,14-OCT-11,13-OCT-11,Nemri,,fr,76.68.170.240,audreych@bell.net,13604168,000000120531808,5,4,Je trouve les services dispendieux ,4
269741,14-OCT-11,13-OCT-11,Hakim,,fr,70.26.242.102,andre.simoneau@sympatico.ca,13603862,000000120530436,5,5,,5
269742,14-OCT-11,13-OCT-11,Jhon,,en,184.144.49.38,apic@sympatico.ca,13604050,000000120529429,4,4,keep us informed when prices go up and why.,5
269743,14-OCT-11,13-OCT-11,Mohamed,,fr,76.69.178.224,belan.toure@sympatico.ca,13604422,000000120521954,5,5,rien,4
269744,14-OCT-11,14-OCT-11,,,en,76.69.149.248,,,,2,2,"your salespeople need to be on the same page as your service technichans, yhey need to know they can deliver before they promose things , they need to finish the job before they cancel your service with your current provider
",2
269745,14-OCT-11,11-OCT-11,Mike,,fr,216.209.235.10,rene.langevin2@sympatico.ca,13585702,000000120478355,1,1,"Evitez de me transférer à trois incompétents qui étaient incapables de comprendre ma demande.De vrais imbéciles,quoi ?",1
269746,14-OCT-11,06-OCT-11,Kelly,,en,65.95.209.104,yc_li@sympatico.ca,13538886,000000120384475,4,4,"While Kelly provided good service, and I am happy with his help, I wouldn't need to call him if your systems were communicating with each other. There is a system breakdown where your phone customer service/billing operates differently from your Internet billing. Why do I need to call and be transferred to different departments to get what I wanted. ",1
269747,14-OCT-11,13-OCT-11,Reuben,,en,184.145.82.219,saw.chuck@sympatico.ca,13614374,000000120534415,,,"should allow customer to pick up parts from BELL center , plug was broken and they offer to send me new one in mail , then i have to wait when i can just go to BELL center to get it and have internet right away , they told me if i go to bell i will need to pay for it , this is the reason ALL OUR SERVICES we have moved to rogers , i am just in the process of moving my internet also to rogers soon as everyone i know gets starts using my holmail email addresses , then i will have no need to stay.",1
269748,14-OCT-11,12-OCT-11,Melvin,,en,74.198.164.204,szervinke@sympatico.ca,13601846,000000120499877,5,5,"He was the 4th advisor I talked to, all the others were not helpful at all!",3
269749,14-OCT-11,12-OCT-11,Nacef,,fr,70.48.60.69,lemieux2007@sympatico.ca,13596852,000000120489365,5,4,rien,5
269750,14-OCT-11,13-OCT-11,Celina,,en,174.92.102.240,ajkowman@sympatico.ca,13603582,000000120528077,5,4,Nothing that I can think of.,4
269751,14-OCT-11,05-OCT-11,Deo,,en,70.49.98.161,tanvirsheikh@sympatico.ca,13525178,000000120361794,1,1,,2
269752,15-OCT-11,07-OCT-11,Ashley,,en,76.70.115.163,bjsebert@sympatico.ca,13540528,000000120409987,4,4,,5
269753,15-OCT-11,13-OCT-11,Alejandro,,en,74.14.163.215,ecleman@sympatico.ca,13606722,000000120538016,4,4,"Better English.  His accent was thick, although it was better than the accent of the girl I spoke to the day before, who was nearly incomprehensible.  It's interesting that she didn't send me a survey form.  I had to ask her to repeat everything at least FOUR times because of her speed in talking and her thick Spanish accent.  She told me she was from El Salvador.  Whether she was in the El Salvador or in Canada is irrelevant.  Being able to understand clearly what your representatives are saying is crucial.

Plus, she wasn't a particularly good service representative, either.  Also, the guy from the 13th of October tried to sell me something after we finished, which I strenuously object to.  It's bad enough the prices you charge without your trying to sell me something at all hours of the day or night.",3
269754,15-OCT-11,14-OCT-11,Mohammed,,en,64.231.45.231,paul.storer@sympatico.ca,13625658,000000120555728,5,5,All good,5
269755,15-OCT-11,14-OCT-11,Yosimar,,en,70.52.222.216,tamaram@bell.net,13627838,000000120542710,5,5,,4
269756,15-OCT-11,14-OCT-11,Robert,,en,76.70.68.69,jandlhutchinson@sympatico.ca,13621764,000000120554042,5,5,,5
269757,15-OCT-11,14-OCT-11,Juan Carlos,,en,64.228.215.155,davlau@sympatico.ca,13619384,000000120544298,5,5,Have employees speak better English.,5
269758,15-OCT-11,13-OCT-11,Asly,,fr,174.93.193.207,lisette.lessard2@sympatico.ca,13610552,000000120517580,5,5,Absolument rien elle a même été au devant de mes questions.,5
269759,15-OCT-11,06-OCT-11,Rajesh,,en,70.27.51.96,cormierjp@sympatico.ca,13528890,000000120382623,3,4,,2
269760,15-OCT-11,14-OCT-11,Sami,,en,65.92.78.51,bgwarren65@sympatico.ca,13617936,000000120541496,3,2,being able to understand the person,4
269761,15-OCT-11,14-OCT-11,Michael,,en,65.93.177.187,buddy511@bell.net,13618250,000000120550264,5,5,do not change your present service,5
269762,15-OCT-11,14-OCT-11,Danielle,,en,174.93.69.236,maryann.chrysdale@sympatico.ca,13624262,000000120540041,4,4,There were several other customers so it was loud and easily distracted...A separate cubicle/office would have been beneficial,5
269763,15-OCT-11,14-OCT-11,Diana,,en,174.93.70.41,brian.millar@sympatico.ca,13618180,000000120539313,5,5,"I could have spoke to the Member of the Customer Loyalty team instead of the regular rep,   it would have resolved the problem a lot faster.
",5
269764,15-OCT-11,12-OCT-11,Chandler,,en,184.147.234.41,tjdickson@sympatico.ca,13602184,000000120499397,5,4,I was very satisfied.,5
269765,15-OCT-11,14-OCT-11,Steve,,en,174.88.0.113,mosboroughmarket@bell.net,13624916,000000120557260,3,1,Shorter hold times,3
269766,15-OCT-11,14-OCT-11,Sandra,,en,65.94.142.12,bricelw@bell.net,13618188,000000120552119,4,4,nothing---problem solved,4
269767,15-OCT-11,14-OCT-11,Zulfiquar,,en,69.158.81.210,cliffmc@sympatico.ca,13618872,000000120539274,4,5,,5
269768,15-OCT-11,08-OCT-11,Elyes,,fr,174.92.180.116,micheldesroches9@sympatico.ca,13556620,000000120423012,4,4,,4
269769,15-OCT-11,08-OCT-11,Radhia,,fr,174.92.180.116,micheldesroches9@sympatico.ca,13556622,000000120422787,4,4,,4
270239,16-OCT-11,12-OCT-11,Sofiene,,fr,69.156.161.35,helene.yvan@sympatico.ca,13594558,000000120500818,2,2,Un service cordial et courtois m'aurait  beaucoup mieux servi. ,2
270240,16-OCT-11,15-OCT-11,Stanley,,en,64.228.71.72,merc.man@sympatico.ca,13635552,000000120566804,4,5,"slight problem with comunication, but we worked with each other",4
270241,16-OCT-11,12-OCT-11,Hakim,,fr,69.156.161.35,helene.yvan@sympatico.ca,13594556,000000120503060,4,3,Demeurer en ligneet s'assurer que le problème ait été corrigé.,3
270242,16-OCT-11,15-OCT-11,Nancy,,en,184.145.111.88,chillywilly9@bell.net,13630876,000000120575414,4,4,,4
270243,16-OCT-11,10-OCT-11,Julie Anne,,en,70.24.4.159,tchiddle@sympatico.ca,13572376,000000120457145,5,5,not have had the problem in the first place.,
270244,16-OCT-11,11-OCT-11,Chantal,,en,70.31.46.222,botsju@sympatico.ca,13575028,000000120473865,5,5,"You couldn't possibly do better than the service Chantel provided me. :)

She LISTENED, quickly found the problem which no one had been able to fix for 4 months, apologized on behalf of Bell & gave me a wonderful discount on my bill for 12 months to compensate for all the problems, frustrations I had & the time I wasted for 4 months. She's intelligent, pleasant & efficient, a delight to deal with. Most of all, I think she must've realized that I've been a loyal long time customer with a perfect payment record, so it's good business to keep such customer satisfied.  Bell is every fortunate to have such a jewel as an employee. 95% of the time, Bell's rep I reach are nothing like her.

Just for the record, I've been a Bell customer for 50 years.  We have 2 houses, therefore 2 land lines, 2 Internet accounts & 2 Bell Mobility phones. We've never missed a payment or been late with any of the above bills for all the years with Bell. ",5
270245,16-OCT-11,07-OCT-11,Jean,,en,70.51.10.164,brkoester@sympatico.ca,13540762,000000120418915,4,3,,2
270246,16-OCT-11,15-OCT-11,Nizar,,fr,174.92.160.190,ardeshir.pato@bell.net,13629882,000000120578558,4,5,,4
270247,16-OCT-11,14-OCT-11,Jason,,en,74.12.163.39,wmanchel@sympatico.ca,13628732,000000120545685,4,4,,5
270248,14-OCT-11,13-OCT-11,Balaji,,en,65.94.212.219,natasha29@sympatico.ca,13612240,000000120536825,3,3,Not have my phone call last 49 minutes to then finally be sent a technician ,3
270249,14-OCT-11,03-OCT-11,Eduardo,,en,64.229.9.210,ptimbers@bell.net,13494960,000000120319710,3,2,"I was on hold waiting for rep for 20 minutes, then another 20 with rep. Only to discover what he knew at the very first of call.  Then couriered me the part which I had to drive way out of my way and area to pick up from the courier, who I could see made any attempt at delivery.",2
270250,14-OCT-11,13-OCT-11,Geetha,,en,74.12.172.12,good.grieff@sympatico.ca,13607814,000000120536243,5,5,Not A thing.,5
270251,14-OCT-11,29-SEP-11,Rajni,,en,76.71.48.108,bigkev@sympatico.ca,13426812,000000120211809,3,1,i was on call that night and had noway to help my customers because Bell service was down. What can I do in the future to make sure this doesn't happen?,4
270252,14-OCT-11,13-OCT-11,Omer Ahmed,,en,70.24.88.64,debnormp@sympatico.ca,13606128,000000120525193,5,5,,5
270253,14-OCT-11,13-OCT-11,David,,en,64.228.32.82,ruzicka893@sympatico.ca,13614070,000000120537236,1,1,"see comments on ticket 120523913.

problem continues to be unresolved.

agent could not tel me when the service will be available.

",1
270254,14-OCT-11,13-OCT-11,Chantal,,en,76.64.149.40,jocebern@sympatico.ca,13609284,000000120529452,5,5,nothing,5
270255,14-OCT-11,08-OCT-11,Miguel,,en,69.158.137.250,stach57@sympatico.ca,13558640,000000120433081,3,2,sound like they enjoy thier job and more pleasant tone,3
270256,14-OCT-11,01-OCT-11,Baltharaj,,en,64.231.68.76,almol@bell.net,13467044,000000120275555,1,1,i had very bad experience with the tech support of yours. it seems they really dont know whats going on and made a really frustrating  promises. My account will tell you more if you can see my file on my account starting 1st week of Oct. 3 times they told me my signal comes back at 10 PM and twice they told me the technician will come to my place but everything was so frustrating...really bad support!!!! fail. but i have no much choice but to stay for more few months before i decide to find another company.,1
270257,14-OCT-11,13-OCT-11,Ajay,,en,174.88.16.229,readerzoe@bell.net,13613474,000000120524988,5,5,"the first help session i had caused my internet to stop working altogether

in the 2nd one, i got my internet back but it caused me to lose my wireless 

at the end of this help call, everything worked

would have been nice to have to call only once

thank you for the shorter survey!",4
270258,14-OCT-11,13-OCT-11,Kranthi,,en,199.71.174.100,midtsuarez@sympatico.ca,13611644,000000120537105,5,5,connection was a bit problematic but Kranthi was very helpful. the experience is good reminder of why I stay with Bell. ,5
270259,14-OCT-11,13-OCT-11,Sunhith,,en,76.69.43.61,lawilson@sympatico.ca,13610248,000000120519668,5,5,,4
270260,14-OCT-11,12-OCT-11,Rene Jose,,en,50.101.220.137,victorharding@bell.net,13602554,000000120497761,2,2,It took four times to finally have the problem resolved.  I was cut off after being on the computer with your technician controlling it for well over 30 min. each time.,2
270261,14-OCT-11,13-OCT-11,Mahender,,en,74.15.33.70,pmsgray@sympatico.ca,13613118,000000120531663,4,4,When you send a survey please send it to M Gray and not R Gray as I have previously identified numerous times with Bell. it seems there is no will to correct this small error. ,2
270262,14-OCT-11,13-OCT-11,Khan,,en,76.65.66.192,lobia@sympatico.ca,13610610,000000120525950,3,3,"Connect me with someone that spoke a good english and knew what he was talking about, listened to my needs and provided solutions for my needs not making suggestions that I did not need.",2
270263,14-OCT-11,13-OCT-11,Abid,,en,70.29.121.86,jester1@sympatico.ca,13609062,000000120537849,4,4,"I do not like dealing with India in any way, shape or form. I always ask for a Level 2 Escalation to Canada, always get arguments that can't be done, service doesn't exist and so forth. I argue right back and then ask for a Supervisor, who normally gets what I want. This time still had grief and explained that due to past issues and unhappy service I don't want to deal with India. (Note here - my husband lost his job here in Canada and can't get another, so it bugs us to know end that our jobs are moving to other countries.) He begged me to give him a chance, so I did. It was the first time I was impressed, which I am happy to admit, but that also doesn't mean that I'm willing to get away from Canadian help.",4
270264,14-OCT-11,11-OCT-11,Rajesh,,en,76.71.76.18,gfrantzis@bell.net,13578428,000000120481250,3,,"was told i need a new modem.....and it will be here with in three days.....no sign of it yet!
",3
268743,17-OCT-11,16-OCT-11,Bryan,,en,64.231.22.55,karie.johnston@sympatico.ca,13643504,000000120581520,4,2,Had a service person drop by immediately-we have been dealing with service disruptions for weeks and it is getting a bit tiresome-switching ISP is beginning to look like an option!,3
268744,17-OCT-11,15-OCT-11,Raul,,en,69.157.116.226,alstuitt@bell.net,13629604,000000120577737,5,5,Nothing for this call.,5
268745,17-OCT-11,14-OCT-11,Justine,,en,74.15.84.9,wanda003@sympatico.ca,13628602,000000120553478,5,4,,4
268746,17-OCT-11,16-OCT-11,Jason,,en,70.49.104.106,roger.voyer@sympatico.ca,13646072,000000120588875,5,4,?,5
268747,17-OCT-11,16-OCT-11,Madhu,,en,74.198.164.174,joel.primeau@sympatico.ca,13643236,000000120590137,4,3,Access to billing/account representative on weekend ,4
268748,17-OCT-11,16-OCT-11,Manoranjith,,en,74.14.144.116,s.d.cook@sympatico.ca,13646212,000000120580569,5,5,"Although everything was working well when your representative left the line, I moved my laptop to another room and lost the wi-fi connection - but it was my fault as the 2nd rep walked me thru the solution - just a button to push.",5
268749,17-OCT-11,13-OCT-11,Sami,,en,76.64.149.161,sethi@bell.net,13614492,000000120516910,3,2,"Bell increasing price for the existing customer. We like to keep our 3 services under $120 include taxes, but recent pass years Bell comes with all kind of extra charges like CTC, over usage charge, which makes client uncomfortable. Thats lead to unnecessary time waste. As Rogers, Internet and phone cost them $50 tax include, same bell should charge clients with 3 service package $120 - $140 tax include to the loyal customers. Also for that price they can use the better download and all theam packages, not only basic. This price should be superior package, so clients are happy.",3
268750,17-OCT-11,15-OCT-11,Mohammed shafeeq,,en,69.157.66.187,gib.eileen@sympatico.ca,13632586,000000120571633,4,4,,4
268751,17-OCT-11,16-OCT-11,Alonia,,en,64.229.23.173,wongnumber@sympatico.ca,13647492,000000120590453,4,4,,3
268752,17-OCT-11,16-OCT-11,John,,en,65.95.27.203,raetired@sympatico.ca,13645744,000000120582708,3,3,"After finishing with John, the same problem arose again within 10 minutes.  
I also feel I have a prolem with uploading information on the internet!!! My upload speeds range from .25ms to .65ms whereas the average is noted at 3.5ms.  Is there something wrong with my connection when I am suppose to be on highspeed internet but having poor results?",4
268753,17-OCT-11,14-OCT-11,Greg,,en,64.231.52.197,rafiah@sympatico.ca,13626126,000000120543571,5,4,everything was fine,4
268754,14-OCT-11,11-OCT-11,Josue,,en,70.31.16.141,jens.wollesen@sympatico.ca,13580048,000000120485358,3,2,"Find out what actually is wrong! I still have a terrible line noise, and the internet connection is better, but still with at least one or two break-downs per day. I was told to call 310 7873 after I was supplied with a new modem (a shot into the dark by your advisor to remedy the problem), but the advisor at that number had no clue why I would call. I told him that I was supposed to call in order to improve capacity and speed of my internet connection. He told me that this is not possible, because the settings of my connection are already beyond the inferior capacity of my phone line.So, I learned that I have a phone line that cannot take the full capacity of a DSL connection!? Great! I wonder. Why does Bell not supply me with a line-noise-free phone line that can handle the full capabilities of a Bell Sympatico internet connection? Again, I wonder. Did he just want to sell me a new vibe connection? I have no clue. Basically, the problems persists, however to a lesser degree than before. But I still feel that I do not get what I pay for, each and every month. 
By the way, very often, the English your advisors speak is awfully hard to understand. And, at a last note, why do you print most of your important text in your brochures in a soft grey, so it is really difficult to read? Escapes me.
Cheers
Jens T. Wollesen ",2
268755,14-OCT-11,08-OCT-11,Brent,,en,70.50.192.227,hchera@bell.net,13554552,000000120430868,5,5,,5
268756,14-OCT-11,08-OCT-11,Gregorio,,en,70.50.192.227,hchera@bell.net,13554554,000000120431779,5,5,,5
268757,14-OCT-11,29-SEP-11,Elmer,,en,70.55.3.109,philcathy@bell.net,13449338,000000120219687,2,1,fixed it. Your service people should be able to access and work in attics.2 of 3 receivers are not working and have not worked right since installation. ,2
268758,14-OCT-11,11-OCT-11,Abdelhakim,,fr,70.26.191.104,yvon.comtois@bell.net,13589026,000000120461445,2,1,"le représentant est surement très qualifié, le problème,la surdité, je possède un téléphone spécial, mais le représentant ne parlait pas assez fort ou son télép.n'était pas en bon état, je n'entendais pas les mots, malgré ma demande d'augmenter le son je ne pouvais pas comprendre les instructions, finalement au bout de 40 ou 45 minutes j'ai du raccrocher.",
268759,14-OCT-11,11-OCT-11,Ahmed Khalil,,fr,70.26.191.104,yvon.comtois@bell.net,13589024,000000120479444,5,5,"contrairement à l'appel du matin, le représentant parlait d'une voix claire et forte, j'ai compris toutes les instructions et le problème a été réglé.
bravo au représentant.",4
269252,16-OCT-11,13-OCT-11,Sabha,,en,70.26.39.107,jggood@sympatico.ca,13609094,000000120520623,1,3,"Provide a representative who speaks English without such a strong accent.

Understandind the terminology is sometimes diffiicult enough. Battling with both the accent and the computer terminology makes for a very frustrating and often unsatisfactory experience!! 
The representaives are always polite. 

It is uncomfortable to have to continously ask the to repat what they just said.

To answer your next question  at the moment I would not recccommend Bell Internet service ",2
269253,16-OCT-11,14-OCT-11,Frank,,en,74.198.9.182,steven072@sympatico.ca,13627642,000000120562289,4,4,,4
269254,16-OCT-11,13-OCT-11,Denice,,en,70.53.50.171,dennis_brown@sympatico.ca,13606208,000000120524607,3,2,Investigate further rather than insisting it was a problem with my cabling,3
269255,16-OCT-11,15-OCT-11,Sonia,,fr,70.31.238.36,clemieux01@sympatico.ca,13631018,000000120575695,3,2,"Pendant que j'ai été mis en attente, la ligne téléphonique s'est coupée en cours de notre conversation.
J'aurais apprécié que l'on me rappelle pour me fournir l'information que j'ai demandé, soit quoi faire pour obtenir la performance maximale de la vitesse internet (vitesse en aval 6.5Mbps versus 7.6 selon Fibe 10)",2
269256,16-OCT-11,15-OCT-11,Cathrine,,en,174.92.108.66,michael.lovelock@sympatico.ca,13635618,000000120563652,4,3,,5
269257,16-OCT-11,15-OCT-11,Eliena,,en,174.92.13.199,jackskat@sympatico.ca,13633308,000000120568913,5,5,,3
269258,16-OCT-11,15-OCT-11,Justin,,en,70.24.111.120,bob.newans@sympatico.ca,13630368,000000120575856,4,4,,4
269259,16-OCT-11,14-OCT-11,Hency,,en,174.94.8.76,bbraid@bell.net,13617754,000000120547900,2,2,Deliver on what you said you would do  within the timeframe you committed to ,1
269260,16-OCT-11,06-OCT-11,Diana,,en,216.209.117.161,k.giroux@sympatico.ca,13532630,000000120374119,1,1,Install high speed in my area you are charging me the same price as high speed  and all you are providing me with is dial up which is extremely slow. there is another company that will be installing a tower in Mulgrave & dery area as high speed in a requirement for the municipality of Mayo que.I do plan to cancel my 3 services with Bell as soon as the tower is installed which should be within 6 Months. My dial up for internet went from $ 21.00 to $35.00 I am totaly disappointed. I also have my telepone wich is over $ 50.00 and mt bell express view wich is $60.00 I did not mind when it was $21.00 per month. I dont expect that this will ever reach the desk of the president.YOUR LOSS. ,1
269261,16-OCT-11,15-OCT-11,William,,en,70.54.24.164,richjenn538@sympatico.ca,13637260,000000120571617,5,5,n/a,4
269262,16-OCT-11,15-OCT-11,Asir raja,,en,76.68.125.86,fivesinghs@sympatico.ca,13632232,000000120563427,2,1,Given me prompt and accurate information regarding internet being down.,1
269263,16-OCT-11,10-OCT-11,Amir,,fr,70.30.151.161,danason@sympatico.ca,13566716,000000120453892,3,4,,4
269264,16-OCT-11,15-OCT-11,Cathrine,,en,70.52.228.238,lj_berube@bell.net,13634814,000000120564236,4,5,,3
269265,16-OCT-11,13-OCT-11,Aurea,,en,65.95.138.185,djearle@bell.net,13606372,000000120519823,3,2,"Don't ask me to repeat myself to 2 different persons -The calls were too lengthy. Please! The local person came and found the trouble (broken wire in old outlet).. Despite this lengthy and tiresome event, BELL IS BETTER THAN any competition..Don't let me down!! DJF
 ",5
269266,17-OCT-11,16-OCT-11,Hssen,,fr,70.29.157.123,jodo71@bell.net,13643228,000000120591310,5,5,,5
269267,17-OCT-11,16-OCT-11,Haythem,,fr,67.70.51.84,nbiss@sympatico.ca,13645152,000000120590795,5,4,s.v.p. me demander de l'essayer avec lui avant de le quitter.  J'ai du faire un 2ieme appel pour le courriel,5
269268,17-OCT-11,16-OCT-11,Rachel,,en,209.29.196.10,mdunham@sympatico.ca,13644694,000000120580871,5,5,,3
269269,17-OCT-11,17-OCT-11,Gilbert,,en,67.70.197.41,r.bleskie@sympatico.ca,13645696,000000120592982,4,4,Had a very hard time hearing the technician,4
269270,17-OCT-11,16-OCT-11,Arbi,,fr,66.110.6.119,lyne_maurice@sympatico.ca,13644208,000000120580985,5,5,,4
269271,17-OCT-11,16-OCT-11,Victoria,,en,70.51.227.165,thebooths1319@sympatico.ca,13646984,000000120588488,5,5,,5
269272,17-OCT-11,16-OCT-11,Vincent,,en,70.27.65.16,wharakal@sympatico.ca,13647434,000000120580707,,5,"the first call that I made to get assistance, the connection went down.
Mohammed cleared my machine on my second attempt to get a technition",5
269273,17-OCT-11,16-OCT-11,Diddharth,,en,74.198.164.52,vmartland@sympatico.ca,13647332,000000120586793,5,1,"Have more technical people working on
weekends",1
269274,17-OCT-11,12-OCT-11,Chantal,,en,75.150.141.173,liz.persaud@sympatico.ca,13597078,000000120487588,5,5,,5
269275,17-OCT-11,12-OCT-11,Aymen,,fr,70.30.148.203,charly_19@bell.net,13591598,000000120505131,3,4,,4
269276,17-OCT-11,16-OCT-11,Rene Jose,,en,184.145.18.238,joan.moynahan@sympatico.ca,13643208,000000120581422,5,5,was just great,5
269277,17-OCT-11,16-OCT-11,Swetha,,en,65.95.51.254,wrwilliams@sympatico.ca,13647500,000000120591956,1,1,Hire CSR's that have english as a first language.The problem was simple and should have been fixed very quickly.I finally called a freind and we used thier email to get a new password .The lockout was at Hotmail .They require a different email address to send the information to.I thought that since this happens quite often you would be able to fix it.,2
269278,17-OCT-11,16-OCT-11,Ronald,,en,70.28.25.116,rio.marchese@sympatico.ca,13645962,000000120583883,3,2,Could have been more intrusted in resolving my problem ..,3
269279,17-OCT-11,16-OCT-11,Gilberto Jose,,en,67.70.47.32,l.peach@sympatico.ca,13643762,000000120592678,3,2,"The same problem came back within an an hour or so.  I had to call again.  Apparently, the rep forgot to do something.",3
269280,17-OCT-11,16-OCT-11,Maileen,,en,184.147.123.105,sholbiski@bell.net,13646544,000000120583109,4,4,it was DIFFICULT to understand her accent,4
269281,16-OCT-11,10-OCT-11,Joy,,en,70.29.47.180,algosol@sympatico.ca,13565394,000000120450775,5,5,,5
269282,17-OCT-11,16-OCT-11,Martin,,en,70.30.208.128,b.donofrio@sympatico.ca,13640160,000000120591745,5,5,With Martin everything was done perfectly,4
269283,17-OCT-11,12-OCT-11,Wahida,,fr,74.15.233.162,jackiemoreau@bell.net,13595038,000000120494795,3,3,débloquer mon compte hotmail.com,3
269284,17-OCT-11,16-OCT-11,Karina,,en,174.95.57.93,kace@sympatico.ca,13643462,000000120584882,1,1,give the chat staff more training,2
269285,17-OCT-11,16-OCT-11,Gustavo,,en,70.30.208.128,b.donofrio@sympatico.ca,13640162,000000120590038,1,1,Get better people,1
269286,17-OCT-11,16-OCT-11,Sihem,,fr,66.163.19.6,malo4@sympatico.ca,13644312,000000120586465,5,5,,5
269287,17-OCT-11,15-OCT-11,Cath,,en,76.68.96.250,dmdowney@sympatico.ca,13631698,000000120571123,4,4,Eliminate the long wait to get an answer,4
269770,15-OCT-11,14-OCT-11,George,,en,70.24.18.16,bubba_1@bell.net,13618246,000000120559854,4,4,everything done well,5
269771,15-OCT-11,14-OCT-11,Leni,,en,69.158.179.208,frizz@sympatico.ca,13620534,000000120556068,5,5,,5
269772,15-OCT-11,12-OCT-11,Brent,,en,70.50.114.246,ocsi@sympatico.ca,13599124,000000120510692,5,5,,5
269773,15-OCT-11,14-OCT-11,Mariama,,fr,67.71.168.28,denise.legare2@sympatico.ca,13619514,000000120539128,4,5,,5
269774,15-OCT-11,14-OCT-11,Teri,,en,76.67.119.247,hedy.fordham@sympatico.ca,13621264,000000120543333,3,3,I had a very difficult time understanding this lady...next time I will hang up and get a different person.,4
269775,15-OCT-11,14-OCT-11,Christopher,,en,174.94.28.12,sedgwick@sympatico.ca,13627108,000000120549294,4,3,"Chris was great, the best of all. But this problem started when Bell stopped supporting MSN premium and did not tell me that virus protection was no longer up to date.  Got a virus.  Still not fixed. That is a very important point:  your security system failed me, left me open to viruses.  What is the penalty to Bell for that?  You left this long term customer behind when you changed your security support.  I would not knowingly choose to leave my system unprotected.  We had a contract where Bell was to provide protection and Bell failed.  And now  Bell techs are unable to install your Internet security protection. Problem ongoing for more than a month. 
Bharath(648773) was the worst techie.  And there has been no follow up email survey ( as she promised there would be) to comment on her poor support. 
Another time a techie arranged to call me back between 10 am to noon and promised absolutely they would call. I waited, there was no call.
There have been 4 or 5 sessions, probably at least 16 hours spent on the phone or online.
Very disappointed with Bell security, anti-virus protection.
Please reply to me and explain how Bell stops supporting MSN premium and leaves my system vulnerable to viruses etc.
Sincerely,
Elise Longo Sedgwick ",2
269776,15-OCT-11,14-OCT-11,Adnen,,fr,70.55.99.36,manon.st-pier@sympatico.ca,13623962,000000120540841,5,5,Je suis très satisfaite du service qu'il m'a fourni (Adnen).,5
269777,15-OCT-11,14-OCT-11,Mejid,,fr,67.70.146.189,suzannegomes@sympatico.ca,13627726,000000120550092,5,5,,5
269778,15-OCT-11,14-OCT-11,Julien,,en,70.26.209.38,tzacc@sympatico.ca,13628354,000000120543150,5,5,communicate billing charge increases prior to their actual occurrance and explain why the increase is necessary.,5
269779,15-OCT-11,14-OCT-11,Mohamed Amine,,fr,76.65.90.152,petrescu@sympatico.ca,13625780,000000120548809,5,3,,5
269780,15-OCT-11,14-OCT-11,Nandhini,,en,184.146.171.61,casimakis@sympatico.ca,13618476,000000120543933,4,4,Initial tech support had all elements of the issue and could have proceeded with the modem replacement.,4
269781,15-OCT-11,14-OCT-11,Edward,,en,70.54.142.123,ottolang@bell.net,13625498,000000120544364,3,3,"Edward was very helpful by remotely eliminating problems my ignorance had caused, but -unlike Gustavo = he did not give me a chance to absorb/understand what he very expertly did on my computer. After we ended he had fixed everything - but I couldn't do it because it was done too fast. I'm 77 years old. So when Edward left me with a Google home screen where I had a about:blank screen before (as I preferred) I wanted to change that back, and failed. That's why I called Gustavo (and for other 'edit mail folder' problems. G. is a good teacher, he let me do things and corrected my mistakes. I like that.
Ottokar Lang",5
269782,15-OCT-11,14-OCT-11,Rym,,fr,76.68.168.167,irene.garavelli@sympatico.ca,13621554,000000120543235,5,5,"Rien ,c'était parfait",4
269783,15-OCT-11,14-OCT-11,Med Karim,,fr,67.68.107.8,jacqueslego@sympatico.ca,13621694,000000120539429,4,5,le service a été tres bien.,5
269784,15-OCT-11,14-OCT-11,Will,,en,76.67.58.144,campuscounsel@sympatico.ca,13618360,000000120560025,5,5,Will was excellent  - one of best ever,5
269785,15-OCT-11,28-SEP-11,Cesar,,en,70.26.31.137,rj.kelly@sympatico.ca,13436256,000000120187859,3,2,Support the call centre with more tools to provide solutions.,2
269786,15-OCT-11,14-OCT-11,Aidin,,en,70.53.131.170,countryfan@sympatico.ca,13619012,000000120557679,4,5,,5
269787,15-OCT-11,14-OCT-11,Emely,,en,76.66.127.226,rhales@sympatico.ca,13626348,000000120544199,5,5,I was totally satisfied,5
269788,15-OCT-11,14-OCT-11,Lance,,fr,76.68.156.90,auborddulacpeg@bell.net,13617540,000000120548727,3,3,"`The first phone call i made at about 13.20 seem to be going ok until the gentleman i was talking to said let me ask my superior. Then a lady came on and she was of no help to me becaused we got disconnected and as usual with BELL if you get disconnected the person you where talking to never call back.So i had to call a second time and go throug the whole explanation again.The second person i spoke to was more help to me than the others, at least he told me that he fix the problem that i had with my internet costing me to much.We will see if the problem is fix next month when Bell send my Bill.Hopefully i will not have to call again to complaint, i would rather call to say THANK YOU the problem i had is fix? Thank you in advance.",3
269789,15-OCT-11,14-OCT-11,Selim,,fr,65.94.160.199,alaframboise@bell.net,13616972,000000120551329,4,2,le conseiller m'a donné des renseignements pour résoudre mon problème.Il a été très patient et poli.,4
269790,15-OCT-11,13-OCT-11,Slah,,fr,67.70.134.14,mimi_gariepy@sympatico.ca,13611742,000000120516996,5,5,,5
269791,15-OCT-11,14-OCT-11,Mehdi,,fr,76.67.194.116,guy_page36@sympatico.ca,13621100,000000120549723,5,5,Rien de plus dans ce cas. Merci.,5
269792,15-OCT-11,14-OCT-11,Richard,,fr,174.91.18.131,lbibic@sympatico.ca,13623272,000000120550387,4,4,,5
269793,15-OCT-11,07-OCT-11,Alexander,,en,69.157.55.221,j.matin@sympatico.ca,13544200,000000120413584,5,4,,5
269794,15-OCT-11,13-OCT-11,Anusha,,en,70.49.227.29,hummerspt@sympatico.ca,13608340,000000120530336,5,4,,5
269795,15-OCT-11,14-OCT-11,Claudia,,en,70.49.29.72,rmenzies@sympatico.ca,13626504,000000120558122,5,5,not much,4
269796,15-OCT-11,13-OCT-11,Ryan,,en,70.51.109.199,alfred.ep.roth@sympatico.ca,13603702,000000120519831,4,3,"Staff was very friendly and helpful. However, I have to see if it resolved the initial issue of the addional usage costs for our internet access that has risen to an fee of $132 that is just not acceptable. We have removed Live Messenger from our system as we think this might be the cause of the problem and are using Outlook for our email.",3
269797,15-OCT-11,14-OCT-11,Kamel,,fr,174.95.112.119,vinet.robert@sympatico.ca,13628492,000000120543370,4,5,Plus de rapidité,3
269798,15-OCT-11,13-OCT-11,Elmer,,en,70.50.197.7,jrvankleef@sympatico.ca,13609528,000000120527828,3,1,"Get more Canadian competent technicians, who really can solve problems.",
269799,15-OCT-11,14-OCT-11,Ana,,en,70.54.91.115,wattsb@bell.net,13628626,000000120551778,5,5,,5
269800,15-OCT-11,14-OCT-11,Mohamed Sabry,,fr,65.92.24.158,jako1@sympatico.ca,13621726,000000120541920,4,4,,4
269801,15-OCT-11,01-OCT-11,Abdul,,en,174.91.93.4,susana701@bell.net,13475302,000000120267463,4,4,,4
270265,15-OCT-11,14-OCT-11,Carlos,,en,70.54.2.98,miller.orville@bell.net,13624712,000000120539882,4,2,"I am still having problems with the wireless part it don't work I tryed to plug the laptop into the kitchen outlet and the internet should have worked and it didn't I had to plug it back into the modem I still would like someone to help me get this matter resolved.
If there is anything else I shold be able to contact you again if I could. Please let me know.",4
270266,15-OCT-11,14-OCT-11,Faten,,fr,76.64.248.26,laurem@bell.net,13623248,000000120545844,5,5,Vos techniciens sont compétents.On doit expliquer longtemps avant qu 'ils comprennent car certains semblent être des étrangers et ne semblent pas comprendre notre langue,5
270267,15-OCT-11,14-OCT-11,Jaime,,en,70.50.148.72,eddie22@sympatico.ca,13619956,000000120560130,1,1,Get someone that knows what their doing,3
270268,15-OCT-11,14-OCT-11,Med Hedi,,fr,67.68.140.121,francebrunelle@bell.net,13620462,000000120549931,3,5,,4
270269,15-OCT-11,26-SEP-11,Arturo,,en,65.92.124.10,rdyce@sympatico.ca,13407298,000000120158025,5,5,,5
270270,15-OCT-11,14-OCT-11,Karen,,en,174.88.16.150,flotocki@bell.net,13620408,000000120543732,3,3,Communication between employees,4
270271,15-OCT-11,14-OCT-11,Diego,,en,70.26.251.145,natalie.westlake@sympatico.ca,13625166,000000120548031,5,5,,5
270272,15-OCT-11,14-OCT-11,Eya,,fr,184.145.171.209,degre_m@sympatico.ca,13619478,000000120546997,5,4,,5
270273,15-OCT-11,14-OCT-11,Nandhini,,en,50.101.224.242,pompa6@sympatico.ca,13625962,000000120540842,2,2,Use technicians in Canada where they don't talk too fast and we are able to undersand them.,3
270274,15-OCT-11,14-OCT-11,Asra,,en,174.93.120.108,dragon_lair@bell.net,13619816,000000120561054,4,4,"A little more training ..  When the agent took over the screen, it looked like they were moving too fast. I could follow what they were doing, but it seemed in their speed it looked like they were unsure of what they were doing. This was the same in all 3 chats i had that day. The new format is very good, i like the idea very much.",5
270275,15-OCT-11,14-OCT-11,Matthew,,en,184.144.72.20,jeff.steff@sympatico.ca,13621972,000000120541868,5,5,Have the ability to select a longer contract term.,5
270276,15-OCT-11,12-OCT-11,Allan,,en,184.145.82.129,vbartle@sympatico.ca,13602504,000000120510641,4,4,,5
270277,15-OCT-11,14-OCT-11,Deepika,,en,184.145.67.153,kathryn.schade@sympatico.ca,13622784,000000120538577,2,1,"It is very frustrating to speak to someone whose first language is not English, who you have to ask to repeat everything said in an attempt to understand what is being said (and sometimes still have to guess at what was said - and I do not have a hearing problem) and moreover, does not understand what you are saying. Anyone calling customer support is likely stressed and having to deal with language barriers in addition is not at all helpful and questionable business practice on the part of Bell. And when the problem was not completely resolved on top of all that aggravation and I have to call again - you should appreciate this customer is not at all pleased.",2
270278,15-OCT-11,13-OCT-11,Mohammed,,en,174.92.90.225,ek.seale@sympatico.ca,13606808,000000120518856,3,3,"The time it took was substantial (1 hour and 20 minutes), after which he said that my internet explorer was corrupt and he could not help me with that.",3
270279,15-OCT-11,14-OCT-11,Grant,,en,70.29.194.91,huddy5@sympatico.ca,13621416,000000120555663,4,4,my only complaint is each time i call i get bell ontairo and they have to transfer me to quebec,3
270280,15-OCT-11,14-OCT-11,Twinx,,en,70.29.6.129,josephyu@bell.net,13622438,000000120547159,5,5,,5
270281,15-OCT-11,11-OCT-11,Hassen,,fr,69.156.160.245,rj-jennings@sympatico.ca,13585888,000000120482124,4,4,,4
270282,15-OCT-11,14-OCT-11,Sergio,,en,174.94.35.158,ssmith59@sympatico.ca,13627524,000000120554928,5,5,Everything was done in an efficient way and technician was very helpful.,5
270283,15-OCT-11,14-OCT-11,Jayne,,en,184.146.109.109,yealland@sympatico.ca,13628836,000000120555438,2,2,Call back in 15 minutes as you said you would to resolve the problem.,1
270284,15-OCT-11,06-OCT-11,Hakim,,fr,174.91.234.165,reneetmonique@sympatico.ca,13536460,000000120395868,4,5,,5
270285,15-OCT-11,03-OCT-11,Ashley,,en,76.67.110.18,gibber23@sympatico.ca,13489176,000000120315848,,1,fix the problem,1
270286,15-OCT-11,14-OCT-11,Ricardo,,en,174.91.116.172,bob_kelly@sympatico.ca,13618052,000000120547130,4,5,,4
270287,15-OCT-11,14-OCT-11,Juan,,en,76.65.35.103,catherine.price@sympatico.ca,13618486,000000120552529,5,5,HE FIXED THIS PROBLEM  QUICKLY WITH NO PROBLEM NO COMPLAINTS HERE,5
270288,15-OCT-11,14-OCT-11,Wael,,fr,76.71.180.220,daleobrien@sympatico.ca,13619190,000000120561602,5,4,,5
270289,15-OCT-11,14-OCT-11,Ashfaq,,en,74.12.136.140,d.godbold@sympatico.ca,13619148,000000120552226,4,4,,5
270290,15-OCT-11,14-OCT-11,Geetha,,en,76.65.16.2,jdsmith1@sympatico.ca,13621902,000000120550455,4,,"I still cannot receive any e mail regarding the complaint I was calling about yesterday. As well,I tried to sent an e mail to-day and that could not be sent. I would like to know why. ",4
270291,15-OCT-11,21-SEP-11,Gavin,,en,70.51.91.34,shirdel@sympatico.ca,13349718,000000120029634,5,4,When I click on an internet address in an email it takes too long to get to the site. Can you do anything about that? Shirley,4
270292,15-OCT-11,14-OCT-11,Pavan,,en,70.27.193.132,rb_gervais@sympatico.ca,13626226,000000120560306,4,4,,3
270293,15-OCT-11,14-OCT-11,Med Taher,,fr,184.144.183.51,rpayette01@bell.net,13626756,000000120555476,5,5,,4
270294,15-OCT-11,14-OCT-11,Jose,,en,174.89.62.104,mait.munro@sympatico.ca,13623914,000000120539488,5,5,,4
270295,15-OCT-11,13-OCT-11,Sarah,,en,184.148.179.12,praia55@sympatico.ca,13613160,000000120531015,4,4,nothing,5
270296,15-OCT-11,13-OCT-11,Tony,,en,69.158.132.196,kcreaner@bell.net,13609772,000000120532342,5,4,,5
270297,15-OCT-11,14-OCT-11,Amanda,,en,74.12.43.37,mgates8@sympatico.ca,13624524,000000120553730,3,3,After handing me off to the tech there was no further contact with this rep ,4
270298,15-OCT-11,14-OCT-11,Evan,,fr,70.30.184.90,yvan_trudel_77@sympatico.ca,13628872,000000120553254,3,4,"Moins d'intervenants différents.

Moins d'attente sur la ligne.

Meilleur français.",3
270299,15-OCT-11,14-OCT-11,Srinivas,,en,76.64.195.111,loopiscanine@bell.net,13623604,000000120547178,5,5,,2
270300,15-OCT-11,14-OCT-11,Souhail,,fr,174.88.118.42,mauricetessier1@sympatico.ca,13624328,000000120550619,4,4,Me r'assurer que le problème est résolu.Je ne suis pas encore convaincu que mon adresse web est totalement  sécure.Je paie pour la gestion de sécurité Sympatico.,4
270301,15-OCT-11,14-OCT-11,Melvin,,en,70.30.210.88,cori@bell.net,13618980,000000120548087,1,1,bell could have known what was going on considering it was my third call and this problem was from Tuesday night.,1
270302,15-OCT-11,12-OCT-11,Cristobal,,en,174.91.85.32,peter.chabot@sympatico.ca,13599480,000000120505323,3,3,,4
270303,15-OCT-11,11-OCT-11,Mhamed Chekib,,fr,70.51.197.183,francevil@sympatico.ca,13578034,000000120477272,4,4,"J'ai été très bien répondu par votre représentant et ceci dans un temps très acceptable, ce qui marque une nette amélioration.  Merci

",3
268760,14-OCT-11,07-OCT-11,Isaac,,fr,74.15.207.198,rotrudeau@sympatico.ca,13549236,000000120420536,3,1,"La vie nest pas BELL.

À qui se sentira concerné par la réussite de son entreprise plutôt que personnelle.

Jai fait une thérapie avec vous, nétant pas de nature patiente, je me suis astreins à voir jusqu'où irait  ma patience en suivant le processus de BELL.

Cest le 4 avril 2011 que  tout a commencé!

Je vous contacte simplement pour vous mentionner que je navais plus de tonalité.
Attention, je ne blague pas, je nai pas eu de service du 04 avril au 08 Octobre 2011.

1, 2, 3, 4, 5, 6 techniciens sont venus en 6 mois, 5 mont dit : « on fait un rapport et on vous rappelle » chaque fois jai du rappeler une ou deux semaines plus tard, chaque fois lagent au téléphone, ne comprenant pas la situation, me demandait de préciser à chaque fois. Vous leur avez tous appris à dire le même mensonge quand ils ne savent plus quoi répondre, UNE PANNE DANS VOTRE QUARTIER, OU SINON, À LA CENTRALE. Vous êtes trop drôle, jétais le seul à ne pas avoir de tonalité dans mon quartier.
Plus les semaines avançaient, plus vous vous pourfendiez en excuses car la situation devenait loufoque.
Chaque fois lagent au téléphone me promettait quun superviseur ou un directeur me rappellerait dici 24 heures, 4 à 5 fois le même scénario, JAMAIS JAMAIS vous ne mavez rappelé, jai du rappeler à chaque fois.

De la Téléphonie à la facturation, allez le ping -pong, la facturation ne voulant pas me créditer car la réparation navait  pas mis de message dans le dossier.
Dossier (HA HA HA) grande entreprise, mais pas daccès croisé entre les services (Bell, téléphonie, internet, cellulaire et facturation.)
La facturation me proposait la sortie facile, annuler mon service. Pas un imbécile le monsieur, si jannule, je naurai plus accès à vous et là vous auriez eu le beau jeu de me dire que vous ne pourriez plus revenir en arrière.
Je vous transmets tous les numéros possibles pour me rejoindre ci-dessous.

Vous avez 48 heures pour me répondre de vive voix. Sinon vous allez comprendre très vite que toute limpatience que j ai conservé à lintérieur  pendant ces 6 mois, va vous coûter tellement plus cher en mauvaise publicité.
 
Je me promets de remettre le même temps que je vous ai accordé, à vous dénoncer au grand public.
À vous de me faire une offre !
Noubliez pas que jai payé à tous les mois des frais supplémentaires pour nos trois cellulaires 

514 331-9616 514 515-7021 514 847-5082 roteaudeau@hotmail.com rotrudeau@airfrance.fr 
  
Un client fidèle depuis plus de 30 ans, mais épuisé de votre attitude.

Robert Trudeau
",1
268761,14-OCT-11,13-OCT-11,Jose,,en,184.147.227.82,rdphillips@sympatico.ca,13613462,000000120519344,4,4,,5
268762,15-OCT-11,14-OCT-11,Ashwini,,en,174.88.91.144,scott_17307@bell.net,13627062,000000120548354,4,3,"My problem was the system was down, at my house or though I thought,after being on my knees up and down for an 1hr. plus, with your people, a sevice call was scheduled for Sun. After 10 min. I get a call from your sevice dept. to cancel the call because there was a problem in the area, ok, So why doesn't the service people communicate with teck dept,?, wouldn't this solve a lot of problems? and me not being up and down for an hr. plus ( hey I'm to old for that, lol), but the people at teck were great    ",5
268763,15-OCT-11,14-OCT-11,Nicholas,,fr,74.198.165.0,yanick.pickering@bell.net,13628830,000000120560555,5,4,,4
268764,15-OCT-11,14-OCT-11,Preethi,,en,76.69.104.111,gmcole@bell.net,13620930,000000120550601,3,3,your technicians are very pleasant but it is very difficult to understand what they are saying because of their very pronounced accents. Clearer speech would save a lot of time,4
268765,15-OCT-11,14-OCT-11,Nandhini,,en,64.231.83.6,racefan_67@sympatico.ca,13626096,000000120545067,1,1,do what you say you were going to do.,1
268766,17-OCT-11,26-APR-11,Sowmya,,en,180.151.86.152,kalharfi@sympatico.ca,11836779,000000116714253,5,5,,5
268767,17-OCT-11,16-OCT-11,Ricardo,,en,74.14.117.138,daju@sympatico.ca,13641096,000000120585769,5,5,"Nothing.......He was so very good......definately the best I & my wife whom he helped as well have ever had.
Thx",5
268768,17-OCT-11,15-OCT-11,Haykel,,fr,76.65.48.114,murielpelletier@sympatico.ca,13636000,000000120579847,5,5,"Je suis totalement satisfaite.

Merci.",5
268769,17-OCT-11,16-OCT-11,Luis,,en,70.49.92.204,cjd9@bell.net,13640890,000000120584945,5,4,give more time to go to next option,5
268770,15-OCT-11,14-OCT-11,Lukasz,,en,67.68.17.252,catherinemcgrath@sympatico.ca,13618492,000000120541209,5,5,Cant think of anything,5
268771,18-OCT-11,12-OCT-11,Salim,,fr,184.144.221.119,carroue.lca@sympatico.ca,13591382,000000120491632,4,4,"Je devrai surveiller ma facture de novembre parce que le message reçu le lendemain me dit que j'aurai un crédit de 5$ non récurrent, alors que ce n'est pas ce qui a été convenu avec votre agent: il doit y avoir modification à la baisse du taux mensuel de 5$ récurrent et remboursement de ce montant rétroactif au 1 er juillet.",4
268772,18-OCT-11,14-OCT-11,Carlos,,en,76.68.78.21,davearora@sympatico.ca,13619324,000000120544947,4,5,,5
268773,18-OCT-11,17-OCT-11,Julie Anne,,fr,70.48.118.244,claudel3@sympatico.ca,13650490,000000120609259,4,4,,4
268774,18-OCT-11,17-OCT-11,Gustavo,,en,64.231.251.18,bob.wickett@sympatico.ca,13649469,000000120606386,2,1,I had to call Dell instead,
268775,18-OCT-11,17-OCT-11,David,,en,76.67.28.74,charlienelson@bell.net,13650220,000000120617013,5,5,nothing,5
268776,18-OCT-11,17-OCT-11,Joseph,,en,142.150.15.82,connorryan@sympatico.ca,13650634,000000120608928,1,3,"BY NOT OVERCHARGING ME ON INTERNET & PHONE BILL...ONE TIME FEE FOR LONG DISTANCE WHAT A LOAD!! THEN THE INTERNET WAS SUPPOSED TO BE CANCELLED ON NOV 1ST. IT WAS CANCELLED ON OCT. 16TH AND NO I DO NOT WANT IT BACK!!! JUST SEND THE BOX TO RETURN YOUR MODEM AND I WILL BE GOOD.SO I AM NOT SATISFIED WITH BELL AT ALL AND I EVEN WENT AS FAR AS TO CANCEL MY HOME PHONE...WOW YOU NEED MORE CUSTOMERS LIKE ME, THEN MAYBE JUST MAYBE YOU WILL REALIZE THAT YOUR SERVICE AND YOUR OVER CHARGING PEOPLE SHOULD COME TO AN END..AND PLS START HIRING PEOPLE THAT KNOW WHAT THEY ARE DOING, I HAD TO MAKE AT LEAST 5 CALLS TO GET THINGS ORGANIZED AND THEY STILL COULD NOT GET IT RIGHT........NO NO NO NOT A SATISFIED CUSTOMER....",1
268777,18-OCT-11,17-OCT-11,Roberto,,en,69.156.110.156,lyn.d@sympatico.ca,13656900,000000120612715,5,5,,5
268778,18-OCT-11,17-OCT-11,Rebello,,en,184.144.31.21,m.hunermund@sympatico.ca,13656984,000000120619418,5,5,,5
268779,18-OCT-11,17-OCT-11,Janmar,,en,69.156.214.148,debra.ann@sympatico.ca,13651268,000000120596089,5,5,,5
268780,18-OCT-11,17-OCT-11,Larissa,,fr,184.145.253.82,solk7@sympatico.ca,13661622,000000120607366,5,5,,5
268781,18-OCT-11,17-OCT-11,Naim,,fr,67.68.205.3,e.p.richard@sympatico.ca,13651874,000000120617793,3,3,rien,5
268782,18-OCT-11,17-OCT-11,Hency,,en,184.145.64.81,eilene213@sympatico.ca,13651976,000000120603286,4,4,,4
268783,18-OCT-11,17-OCT-11,May,,en,65.95.132.101,vinnievincenzo@sympatico.ca,13663004,000000120611609,2,3,STAY TRUE TO YOUR WORD!!!,1
268784,18-OCT-11,17-OCT-11,Eka,,en,65.95.131.165,motels@bell.net,13658444,000000120593354,1,1,,1
269288,17-OCT-11,16-OCT-11,Prem,,en,74.14.198.224,mhmccreery@bell.net,13644778,000000120586085,4,4,"Two things.  First you shoudl always have techical staff on hand who are aware of the needs of blind clients and who are aware of the screen reading software packages out there so they can understand the context in which a techical issue is raised and udnerstand better how to interact with blind clients.  Second, concerning outsourcing of customer and technical service to foreign countries like India, you still need to find people whose English language skills are better and whose accents aren't so prominent as to hinder clients understanding of instructions/directions.  I don't mean this in any sort of mean/discriminatory way, but communication in this context is very important and Bell should pay particular attention to the clients perspective in terms of receiving customer service and techical service direction especially over the phone.  Cheers.",4
269289,17-OCT-11,15-OCT-11,Silvia,,en,70.31.40.151,atanasov1@sympatico.ca,13629968,000000120577746,4,4,I think you did well,5
269290,17-OCT-11,16-OCT-11,Ramzi,,fr,67.70.103.97,max234@bell.net,13644604,000000120589892,5,5,M'informer des frais que j'allait avoir le mois suivant quand j'ai appeler et que un changement avait été apporter a mes services.,4
269291,17-OCT-11,13-OCT-11,Feres,,fr,74.14.183.178,pkhougaz@sympatico.ca,13613084,000000120528893,4,4,,5
269292,17-OCT-11,16-OCT-11,Noureddine,,fr,74.14.73.121,chantal.pelletier@bell.net,13640776,000000120585608,5,5,,5
269293,17-OCT-11,04-OCT-11,Twinx,,en,76.67.113.221,plam@sympatico.ca,13509108,000000120324777,5,5,"Perfect call, wish all your reps provide same level of service",5
269294,17-OCT-11,16-OCT-11,Xenia,,en,74.12.118.26,martinzak@bell.net,13644536,000000120589501,1,1,,5
269295,17-OCT-11,13-OCT-11,Ahmed Ramy,,fr,74.15.136.122,emilia.fiorito@sympatico.ca,13606892,000000120528258,5,5,aucun commentaire,5
269296,17-OCT-11,11-OCT-11,Yathreb,,fr,70.51.144.186,stephane.parent@bell.net,13587428,000000120466851,5,5,Tout a été parfait.,5
269297,17-OCT-11,14-OCT-11,Orlando,,en,69.157.248.66,franca001@sympatico.ca,13620450,000000120559359,3,3,,4
269298,17-OCT-11,16-OCT-11,Noureddine,,fr,76.67.164.166,jg.lapointe@sympatico.ca,13643076,000000120584275,5,5,Rien de plus j'ai ete completement satistaite de la patience et de l'amabilite de votre conseiller,5
269299,17-OCT-11,15-OCT-11,Karina,,en,70.51.254.84,patlachapelle@sympatico.ca,13636530,000000120574092,4,4,,4
269300,17-OCT-11,15-OCT-11,Venkatesh,,en,184.146.142.195,swsjs@bell.net,13638484,000000120569748,4,4,,1
269301,17-OCT-11,16-OCT-11,Pradheep Kumaar,,en,64.231.114.250,sheila193@bell.net,13646520,000000120583771,5,5,,5
269302,17-OCT-11,12-OCT-11,Amine,,fr,76.69.179.114,kgignac33@bell.net,13596402,000000120507597,5,5,service à la clientèle telephonique plua rapide,4
269303,17-OCT-11,16-OCT-11,Jacqueline,,en,174.89.36.66,johnhutcheson@sympatico.ca,13643280,000000120591825,5,5,nothing at all,5
269304,17-OCT-11,16-OCT-11,Philo,,en,65.95.81.87,imacedo@sympatico.ca,13642700,000000120586019,4,4,The lady who I was talking to was patient and provided excellent service,5
269305,17-OCT-11,11-OCT-11,John,,en,69.159.185.254,doug_laura@sympatico.ca,13577166,000000120461096,5,5,,4
269306,17-OCT-11,14-OCT-11,Sarah,,fr,70.55.101.85,Celine18@sympatico.ca,13616500,000000120543071,4,4,,5
269307,17-OCT-11,16-OCT-11,Alejandro,,en,70.54.71.218,lms29@bell.net,13644064,000000120591713,4,5,I had a little difficulty understanding him,5
269308,17-OCT-11,16-OCT-11,Elsy,,en,70.29.31.187,harrisonrobert@sympatico.ca,13642480,000000120583978,3,1,More knowledgable ,3
269309,17-OCT-11,27-SEP-11,Tiwari,,en,184.151.127.161,jandanb@sympatico.ca,13416898,000000120181438,1,2,Have representatives who actually know your systems and don't make things up and lie.,1
269310,18-OCT-11,17-OCT-11,Nawel,,fr,174.92.229.198,johnyli@sympatico.ca,13655032,000000120596490,5,5,"Je croyais avoir réglé ce problème le mois dernier, j'espère que cette fois-ci sera la bonne...",4
269311,18-OCT-11,17-OCT-11,Divya,,en,76.69.150.173,cpagewegelin@sympatico.ca,13650696,000000120598968,4,4,Bell could have proactively contacted me to let me know that there were problems with internet access in my area.  I work from my home and was inconvenienced by this situation.  Perhaps set up systems so that a mass message could be sent via telephone regarding such instances and the estimated time for resolution.,3
269312,18-OCT-11,28-SEP-11,Elmer,,en,50.101.53.165,jlmyers@bell.net,13431488,000000120210500,3,1,"Improve your technology.  I was extemely surprised that your system would not allow a technichian to go in and change the incorrect spelling of a customer's name, (myself) which was originally entered incorrectly entered by another technician during the original set up.",1
269313,18-OCT-11,15-OCT-11,Murali,,en,65.92.207.139,malloi@sympatico.ca,13635118,000000120563456,1,1,"had new white modem installed and half as good as old black one takes ages and all I get is hour glass, unless it doesnot improve will have to switch",1
269314,18-OCT-11,16-OCT-11,Cindy,,en,70.27.70.9,smhooker@sympatico.ca,13646606,000000120583468,4,4,,5
269315,18-OCT-11,17-OCT-11,Steph,,en,74.14.163.215,ecleman@sympatico.ca,13651896,000000120610609,4,4,Can't think of anything at the moment.  ,5
269316,18-OCT-11,17-OCT-11,Salvador,,en,64.231.190.145,karen.mistelbacher@sympatico.ca,13655454,000000120598689,5,5,,5
269317,18-OCT-11,17-OCT-11,Arjuman,,en,74.14.66.161,jack.mcglone@bell.net,13654154,000000120606247,5,5,nothing,5
269318,18-OCT-11,17-OCT-11,Mohammed,,en,64.231.17.127,paulette.nichol037@sympatico.ca,13659370,000000120615331,5,4,,5
269319,18-OCT-11,17-OCT-11,Mohamed Abdelkader,,fr,70.53.179.170,roland.cloutier_rolo@sympatico.ca,13660604,000000120609812,4,4,,
269320,18-OCT-11,17-OCT-11,Med Amine,,fr,65.92.220.120,RachelDionne@sympatico.ca,13647922,000000120606029,5,5,,5
269321,18-OCT-11,17-OCT-11,Jeannette,,en,142.204.41.8,ahersch@sympatico.ca,13648202,000000120620279,5,5,"none to recommend
",3
269322,18-OCT-11,13-OCT-11,Pierre,,fr,65.92.220.120,RachelDionne@sympatico.ca,13603300,000000120516804,5,5,,5
269323,18-OCT-11,10-OCT-11,Simon,,fr,66.46.63.4,zizo@sympatico.ca,13573038,000000120457960,4,2,,3
269324,18-OCT-11,10-OCT-11,Heithem,,fr,66.46.63.4,zizo@sympatico.ca,13573040,000000120457785,4,4,,3
269325,18-OCT-11,19-AUG-11,Paula,,en,76.71.50.6,fenelonfalls@sympatico.ca,12951729,000000119296109,1,1,Don't charge for internet usage you greedy leeches.,1
269326,18-OCT-11,23-SEP-11,Hema,,en,70.31.20.134,dorothywhiteside@sympatico.ca,13369346,000000120097896,2,3,Communication with the rep was a problem.....it was never made clear what the issue was.  Time delay in response is always a problem.   Rep was not familiar with Apple product and had to constantly consult with someone else.....Once again verbal communication  is a problem.,2
269802,15-OCT-11,13-OCT-11,Josue,,en,174.94.36.74,lpodonnell@sympatico.ca,13610696,000000120535386,5,5,Speaking to somebody whose first language is english.,3
269803,15-OCT-11,13-OCT-11,Marlin J.,,en,69.159.71.159,macleanm@sympatico.ca,13610924,000000120526451,5,4,"I was offered cheaper telephone/internet services I didn't know I could get before.   Perhaps, you could let customers know about better plans they could be on to meet their needs.    ie., bundles they could get that would save them money.   ",5
269804,15-OCT-11,14-OCT-11,Alexandra,,en,76.71.79.145,locly@bell.net,13623594,000000120543945,5,5,"instead of having different department for each service, you should have a department that handles all the services together, that way there's no need to transfer the call all the time, 
and I find that your bills are quite confusing to understand",4
269805,15-OCT-11,04-OCT-11,Patricia,,en,76.64.161.232,wlefebvre@sympatico.ca,13512284,000000120340804,3,3,Provide us with the service we requested the first time and not make us call back and then have to go VP complaint to get it resolved.,4
269806,15-OCT-11,30-SEP-11,Arjuman,,en,76.64.161.232,wlefebvre@sympatico.ca,13466072,000000120257058,2,1,first of all they could not speak english and then we were shuffled back and forth and then we were put off.,4
269807,15-OCT-11,08-SEP-11,Mohamed Amine,,fr,69.157.92.184,infophebus@bell.net,13180514,000000119745952,3,3,"Ca fait deux fois que j'appel pour le meme probleme et qu'on me propose la même solution, la première fois j'ai téléphoné la journée apres qu'on soit venu installer mon telephone car j'entendais les voisins parler dans mon téléphone et on m'a dit que vu que j'en avait pas fait mention l'autre de l'installation j'aurai surment des frai de déplacement si c'était à l'interieur le problème et on m'a envoyer des filtre a mettre sur ma prise ... deuxiemem appel on me dit qu'on va m'envoyer des filtre pour mes prises",2
269808,15-OCT-11,14-OCT-11,Sharmila,,fr,184.144.179.169,dentay@sympatico.ca,13619548,000000120538648,4,5,I had difficulty understanding some of her words due to heavy accent.,5
269809,15-OCT-11,14-OCT-11,Rudys,,fr,184.144.179.169,dentay@sympatico.ca,13619550,000000120538920,5,5,"The technitien did his work exceptionally well; and was very polite.",5
269810,15-OCT-11,24-AUG-11,Jean-Philippe,,en,65.92.148.228,trebla@sympatico.ca,13010623,000000119405442,3,3,"one week goood service  next  week gone back to same old  same old  message your computer could be at risk...,",3
269811,15-OCT-11,12-OCT-11,Kishore,,en,50.100.39.120,shelley.slade@sympatico.ca,13601188,000000120512320,4,4,Simplify the automated phone system. It is annoying to have to walk through several levels of menus before you can speak with a live person.,4
269812,15-OCT-11,14-OCT-11,Chenrup,,en,67.68.35.106,rosewoods@sympatico.ca,13626720,000000120560256,4,5,nothing,4
269813,16-OCT-11,14-OCT-11,Bhavana,,en,76.66.132.200,jechan@sympatico.ca,13621966,000000120550450,4,4,nil,4
269814,16-OCT-11,15-OCT-11,Amine,,fr,70.30.197.129,gmbelisle@sympatico.ca,13632690,000000120578194,5,5,Rien de spécial,5
269815,16-OCT-11,15-OCT-11,Carlos,,en,70.26.44.129,hijay@sympatico.ca,13633006,000000120577452,4,4,I did not know there are 4 kinds of delete.I did not delete Pop old messages because I did not have Window live software. This time the technician set up the software and taught me how to use it. Thank you very much! Will this cost me a lot? ,4
269816,16-OCT-11,15-OCT-11,Marouen,,fr,174.92.217.178,bryandeblois@bell.net,13630518,000000120565324,5,5,rien totalement bien fait un merci pour ses équipe merci  ,5
269817,16-OCT-11,15-OCT-11,Simon,,en,174.94.46.187,HAIG4@sympatico.ca,13629112,000000120574186,5,5,,5
269818,14-OCT-11,23-OCT-09,Nelson,,en,184.147.115.230,robert.timleck@sympatico.ca,7131168,000000103336852,5,4,,5
269819,15-OCT-11,14-OCT-11,Luis,,en,174.91.147.58,karinorman@sympatico.ca,13622754,000000120562363,3,3,Not cut off my internet line in the first place.,1
269820,15-OCT-11,14-OCT-11,Vijay,,en,174.91.147.58,karinorman@sympatico.ca,13622756,000000120538683,2,1,"If you tell me that someone will phone me at 8:30am, they should phone.",1
269821,15-OCT-11,14-OCT-11,William,,en,174.91.147.58,karinorman@sympatico.ca,13622758,000000120547267,2,2,Tell me the problem in plain English. And don't tell me it'll be fixed today if it won't.,1
269822,15-OCT-11,14-OCT-11,Moez,,en,65.93.161.24,st-amandcarmen@sympatico.ca,13627530,000000120544325,5,5,I still think that the cost of my monthly cost for my phone is must too high.  I might have to look into it..    I was offered lower cost.  Are sure it is the very best you can do for me???  I am a loyal consumer.....,
269823,16-OCT-11,14-OCT-11,Yousri,,fr,70.26.211.18,michamichel@sympatico.ca,13624598,000000120543591,5,5,non,5
269824,16-OCT-11,14-OCT-11,Seshadri,,en,69.159.8.19,jean.mcleod@sympatico.ca,13621936,000000120544460,5,5,n/a,5
269825,16-OCT-11,15-OCT-11,Aurea,,en,209.226.175.7,alwyn.weiss@sympatico.ca,13629612,000000120565708,5,5,PROTOCOL output sjould be in simple english.Only one I understood was asking for a new password.,4
269826,16-OCT-11,15-OCT-11,Oussama,,fr,184.146.254.182,minipinsch@sympatico.ca,13635744,000000120563871,5,5,rien tout est corect,5
269827,16-OCT-11,15-OCT-11,Ghassen,,fr,67.68.106.36,camille41@sympatico.ca,13630636,000000120573433,4,5,,5
269828,16-OCT-11,15-OCT-11,Asra,,en,76.64.206.6,rckocela@bell.net,13637117,000000120579195,1,1,"Very poor communication. This is the third call in approximately 4 weeks and the problem was not resolved at all last night.I was supposed to have been contacted by a supervisor, they never called.",1
269829,16-OCT-11,15-OCT-11,Zaccheus,,en,74.14.64.86,irvine.monmore@sympatico.ca,13633226,000000120572965,5,5,,4
269830,16-OCT-11,15-OCT-11,Sondes,,fr,174.88.190.79,mdupont004@sympatico.ca,13635482,000000120570687,5,4,Félicitation a votre équipe merci beaucoup,5
269831,16-OCT-11,15-OCT-11,Venkatesh,,en,70.49.26.28,godegaard@sympatico.ca,13632704,000000120565241,5,4,,5
269832,16-OCT-11,15-OCT-11,Jason,,en,174.95.156.146,rlampman_230@sympatico.ca,13637298,000000120571791,5,5,,5
269833,16-OCT-11,15-OCT-11,Afroze,,en,65.95.155.29,jp.jenkinson@sympatico.ca,13634000,000000120572563,5,5,Have an English speaking person. I having difficulty understanding some of your operators.,4
269834,16-OCT-11,15-OCT-11,Faten,,fr,70.53.132.181,martin-julie@bell.net,13635320,000000120565477,5,5,,4
269835,16-OCT-11,15-OCT-11,Irving,,en,184.151.127.253,valerieprice@sympatico.ca,13638978,000000120563388,5,5,"If I had an intelligent and  very smart person like Irving every time I called, I would be in heaven.  I usually get someone in India and I can never understand one word they are saying. He ran me through re-establishing my password effortlessly and quickly and most efficiently.  As for your next question, I am not giving you a big rating based on one experience.  Train all your people to be like Irving and then, and only then will I give you a good rating. ",
270304,15-OCT-11,27-SEP-11,Richard,,en,70.26.98.183,dennis.042@sympatico.ca,13414198,000000120169282,4,4,,4
270305,15-OCT-11,13-OCT-11,Kyle,,en,174.91.54.113,mark.trinnear@sympatico.ca,13611180,000000120536633,3,,"My modem died and I cannot get one from you until next week.  Asked to have it send for Saturday delivery, it did not arrive.  Call me and we can chat!!  I doubt that you will call",1
270306,15-OCT-11,14-OCT-11,Afef,,fr,65.94.9.172,maggy.m@sympatico.ca,13623898,000000120548957,4,4,,5
270307,15-OCT-11,14-OCT-11,Sowjanya,,en,67.68.40.138,tokic@sympatico.ca,13628196,000000120553405,5,5,,4
270308,15-OCT-11,14-OCT-11,Elyes,,fr,70.24.179.102,lysane.jacques@sympatico.ca,13623796,000000120553012,5,5,,4
270309,15-OCT-11,07-OCT-11,Daniella,,en,74.12.43.55,shirob@bell.net,13549830,000000120417921,3,3,"We had a little difficulty with language
spoken",3
270310,15-OCT-11,26-AUG-11,Asma,,fr,204.197.178.60,edouard.greiss@sympatico.ca,13025849,000000119439530,5,5,,5
270311,15-OCT-11,14-OCT-11,Indhu,,en,65.94.244.98,sbherz@sympatico.ca,13627024,000000120538749,5,5,,5
270312,15-OCT-11,14-OCT-11,Ashwini,,en,76.65.16.253,stanewmarch@sympatico.ca,13627542,000000120548798,3,2,"I had an ubknown person telling me I would be getting a ??Germ??.  I mdid noyt know the person.  I called Bell, the tech told  me it was a scm and gave me a 705 495 8501. I hot another # from ?? 1-888 495- 8501.  I waited for some? time with many repeats.  I did not get to tell them my issue.",5
270313,15-OCT-11,14-OCT-11,Abdelalim,,fr,76.67.49.212,rfgalileo@bell.net,13626326,000000120544419,5,4,rien de plus,5
270314,15-OCT-11,14-OCT-11,Amanda,,en,64.231.20.189,douglasvc@sympatico.ca,13619784,000000120558584,4,4,give more discount to the loyalty customer.,5
270315,15-OCT-11,14-OCT-11,Emmanuel,,en,67.70.16.114,steve.jordan@sympatico.ca,13627616,000000120550261,3,4,,4
270316,15-OCT-11,14-OCT-11,Vijay,,en,70.31.52.202,etgroome@bell.net,13620204,000000120548400,5,5,"It is always easier to converse with a Canadian, but Vijay's accent was understandable.",5
270317,15-OCT-11,30-SEP-11,Budala,,en,67.70.146.145,a.peiris@sympatico.ca,13453152,000000120261857,4,3,,5
270318,15-OCT-11,13-OCT-11,Nicholas,,en,174.92.32.4,ngehl@sympatico.ca,13612328,000000120537355,5,5,The problem was solved with Nick's first suggestion...therefore no improvement required.,4
270319,16-OCT-11,15-OCT-11,Cecelia,,en,70.26.159.183,john.guevara@sympatico.ca,13633858,000000120566479,5,5,"On this occasion, nothing. I was able to contact a Canadian in Canada and this makes me exceedingly happy. Cecelia provided excellent service. I am pleased to see that Bell is at last starting to bring its customer service jobs back to Canada.

My wife and I have been loyal to Bell for 30+ years. We are quite upset with the CRTC. We remember when they opened up long distance calls to companies like Sprint who could undercut Bell because of lower overheads in not having to provide the costly infrastructure that Bell still had to provide and maintain.

Loosing this profitable part of the business forced Bell to cut cost. Reducing labour costs by sending jobs off-shore was one obvious way of cutting costs and maintaining profits. As a result I saw no reduction in my rates but a huge reduction in the quality of service I received from Bell.

There is an old saying ""You get what you pay for"" and this has been my experience over the past several years whenever I needed service from Bell and had to speak to someone in a foreign country.
Moreover, I strongly object to the fact that these foreign persons have been given access to my personal information without my express permission. What redress do I have if there was an instance of breach of confidentiality or fraudulent use of my personal information?

Please continue to bring our Bell jobs back to Canada and keep Bell Canadian-owned and operated.
My wife and I are very proud of Bell Canada's heritage and history and so are countless Canadians. We encourage you to keep Bell Canada completely Canadian so that our children, grand-children and future generations can be equally as proud.",5
270320,16-OCT-11,15-OCT-11,Jose,,en,65.95.114.10,dhushley@sympatico.ca,13631534,000000120569520,5,5,"You have an extremely valuable, kind, patient, helpful, intelligent employee in Jose. I only wish that some of your other tech staff were as great as him as I was very disappointed with the first person I contacted yesterday. For this reason, my response to question 4 below is..""Probably"".",4
270321,16-OCT-11,15-OCT-11,Cath,,en,174.88.33.245,henry.phu055@sympatico.ca,13632982,000000120573207,5,5,,5
270322,16-OCT-11,14-OCT-11,Will,,en,70.27.195.60,sishemorin@sympatico.ca,13627326,000000120555298,5,5,,5
270323,16-OCT-11,15-OCT-11,Franssesca,,en,70.30.16.195,philangele@sympatico.ca,13636710,000000120576185,5,5,Everything was great.  She spoke a very good english and was very nice.  Thank you. ,5
270324,16-OCT-11,10-OCT-11,Claudia,,en,174.95.159.82,welcon@sympatico.ca,13572842,000000120451383,3,2,stayed on the phone with second person they had me speak to and between them they may have been able to solve the problem,4
270325,16-OCT-11,10-OCT-11,Sajid,,en,174.95.159.82,welcon@sympatico.ca,13572844,000000120451827,1,1,not enough communication between him and first person I talked to. I ended up playing around with my computer and I got the problem solved my self but have no idea how I did it. ,4
270326,16-OCT-11,15-OCT-11,Irfan,,en,70.54.17.133,tony.ebron@sympatico.ca,13638788,000000120570930,3,4,The Rep. should be more technically knowledgeable with the system he is working on.,3
270327,16-OCT-11,15-OCT-11,Eric,,en,174.89.64.163,pandk@bell.net,13636484,000000120575026,3,2,Your rep's should check the available notes on file for a customer before calling. Eric transferred me to others who merely told me that the promised service (Fibe 12) was still not available. If anyone had bothered to look up my records they'd have spared me the 1/2 hour wait and told me on first connection of the 'pending' nature of the solution. (4:20 ? is that Newfoundland time?),
270328,16-OCT-11,15-OCT-11,Moemen Belleh,,fr,70.48.221.235,michel.huot3@sympatico.ca,13635648,000000120575402,3,3,la visite d'un technicien a été nécessaire pour résoudre le problème. il a dû changer le fil d'alimentation du modem.,4
270329,16-OCT-11,15-OCT-11,Christopher,,en,70.48.72.140,victora_61@sympatico.ca,13639040,000000120570242,5,5,"Nothing really,as your representative, Christopher, spoke good clear English that I was able to understand, as well as being knowledgeable and courteous at all times.",5
270330,16-OCT-11,15-OCT-11,Cesar,,en,76.70.103.74,tmfraser@sympatico.ca,13638760,000000120574873,5,4,Cannot answer.  The expert is my son a professional software developer who is not here.,5
270331,16-OCT-11,15-OCT-11,Porushotham,,en,70.50.182.101,mriaz4@sympatico.ca,13635934,000000120579589,5,5,,4
270332,16-OCT-11,15-OCT-11,Adam,,en,76.68.90.61,k.c.morrow@sympatico.ca,13634126,000000120567660,5,5,,4
270333,16-OCT-11,13-OCT-11,Gabriela,,en,69.156.117.54,michael.callaghan@sympatico.ca,13611566,000000120522557,5,5,,5
268785,18-OCT-11,17-OCT-11,Juan,,en,74.198.9.154,spartak78@sympatico.ca,13661664,000000120613912,5,5,Nothing,5
268786,18-OCT-11,17-OCT-11,Reshma,,en,76.70.42.223,snitter@sympatico.ca,13661606,000000120601855,4,4,,5
268787,18-OCT-11,17-OCT-11,Andrew,,en,174.88.11.192,wlundy@sympatico.ca,13663288,000000120602849,3,4,I do not wish to deal with an off shore Bell service rep. Allow me to call a canadian based customer service rep directly. I am continually forced to call over and over again until I am connected to a canadian based rep.,2
268788,18-OCT-11,17-OCT-11,Jamie,,en,74.14.152.118,iforrest_@sympatico.ca,13653896,000000120619504,5,5,"cut down the waiting time
",5
268789,18-OCT-11,17-OCT-11,Andrea,,en,70.49.141.164,sherryandron@bell.net,13661384,000000120605675,5,5,,5
268790,18-OCT-11,17-OCT-11,Eric,,en,70.27.188.33,ed_madl@sympatico.ca,13651900,000000120611412,5,5,,4
268791,18-OCT-11,17-OCT-11,Jan,,en,70.48.167.253,ibolduc@bell.net,13653876,000000120600559,4,4,"Have Bell be honest with me when I first called about going back with Bell in Sept and told me that there was a charge for the modom. Even if the problem was resolved with Jan you just added to my frustration of being back with Bell and all the problems I had when I  was with Bell and of being back with Bell now. The next question (4) can only be answered in a year from now when you want to charge me more for my services, and when that happens I will go back to Cogeco. ",3
268792,18-OCT-11,17-OCT-11,Khan,,en,70.30.23.20,rnystrand@sympatico.ca,13660446,000000120613261,2,1,"Improve your costs versus your service. After 5 to 6 Yrs, I am only getting 582Kbs download speeds. Apparently, no matter what Hi-Speed I get from you, it cannot get any better than 672Kbs,presently at a cost of $49.60/Mth (which includes my 35% Bell Employee Discount). I have investigated alternatives & am simply amazed at the much better cost-speed ratios I can get elsewhere - the agony of waiting for Bell speed improvements in my area is simply not worth the ridiculous pricing for such horrible service even with my discount. 

Do you know, that in the years I have subscribed to Bell Internet (originally promised 3.5M - 5M Dnld), that the best I ever obtained was 1.04M & that has now declined to .582M? Why should I not be upset with my service.

With all due respect to the customer care reps, who seem to do their best, I have generally had difficulty in understanding all that they say & try to avoid any of the questions I would like to ask.

The response to #4 below has no bearing on the performance of your customer care rep. Rather, it reflects how I feel after so many years of the costly and horrible service performance I have experienced related to your Internet offering.

Also, it struck me odd that it is virtually impossible to send E-Mails or to talk to anyone above a Customer Care Rep or his immediate overseer. I simply do not understand Bell's customer care philosophy anymore. I hope you improve this area. ",1
268793,18-OCT-11,17-OCT-11,Hedi,,fr,69.157.230.113,simona65@sympatico.ca,13661468,000000120597781,5,4,tout  a fait satisfaisant,3
268794,18-OCT-11,17-OCT-11,Eya,,fr,70.27.190.67,jacques.st-aubin@sympatico.ca,13654198,000000120599927,5,,Je ne crois pas,5
268795,18-OCT-11,17-OCT-11,Andrea,,en,74.14.74.119,lionel.lalonde@sympatico.ca,13656502,000000120609789,5,5,,4
268796,18-OCT-11,17-OCT-11,Grant,,en,65.95.51.44,michael.roode077@sympatico.ca,13657980,000000120605191,1,1,Not have the attendant hang up on me !!! Aidin was ok but the one before him hung up on me. Please listen to the recording I did not become abusive or anything I just asked him to cancel my Intranet. ,1
268797,18-OCT-11,17-OCT-11,Shashank,,en,76.71.52.213,bhunter1@sympatico.ca,13649338,000000120599208,5,4,nothing that I can think of  right now,5
268798,18-OCT-11,17-OCT-11,Erika,,en,64.229.93.208,pdilon@sympatico.ca,13659438,000000120599729,5,5,Erika did an excellent job in the handling of my question. ,5
268799,18-OCT-11,17-OCT-11,Divya,,en,76.70.114.133,kpburns@sympatico.ca,13655876,000000120603399,2,2,Not hand up ,4
268800,18-OCT-11,16-OCT-11,Natalia,,en,174.95.146.105,thomas_b@sympatico.ca,13647014,000000120586372,4,4,,5
268801,18-OCT-11,17-OCT-11,Pamela,,en,70.24.107.79,r.battrick@sympatico.ca,13659912,000000120595397,5,5,,5
268802,18-OCT-11,17-OCT-11,Tyler,,en,69.77.183.2,stenizo@bell.net,13661786,000000120621069,5,4,,5
268803,18-OCT-11,17-OCT-11,Mehdi,,fr,174.89.166.105,gosselin_1@sympatico.ca,13653238,000000120603260,4,5,,4
268804,16-OCT-11,13-OCT-11,Alejandro,,en,70.51.115.25,gfonceca@sympatico.ca,13607622,000000120537425,5,5,,5
268805,17-OCT-11,13-OCT-11,Kevin,,en,209.226.201.250,becos@sympatico.ca,13604400,000000120514842,4,4,Very polite...especially with the recent issues I have had.,4
268806,17-OCT-11,16-OCT-11,Vijay,,en,184.148.188.170,doug.hatt@sympatico.ca,13641584,000000120587337,4,3,"The e-mail warning is still coming up.
Please advise",5
268807,17-OCT-11,16-OCT-11,Sudheer,,en,69.156.80.144,connie.tremblay@sympatico.ca,13640980,000000120590898,4,4,"to speak better english, we hard to understand",4
268808,17-OCT-11,16-OCT-11,Ralph,,en,184.146.67.209,ccoley@sympatico.ca,13640724,000000120582951,4,4,,4
268809,18-OCT-11,17-OCT-11,Med Amine,,fr,76.67.147.54,guylainemarquis@bell.net,13653400,000000120612391,5,5,J'ai été très satisfaite du service en général Le Monssieur qui m'a servit a été très patient.,4
268810,18-OCT-11,17-OCT-11,Ronalie,,en,76.64.34.43,edward.obrien@sympatico.ca,13651940,000000120613953,5,5,,5
268811,18-OCT-11,16-OCT-11,Skander,,fr,24.37.165.68,tigerjim@sympatico.ca,13647038,000000120583713,5,5,rien,5
268812,18-OCT-11,17-OCT-11,Jonas,,fr,174.89.84.133,francois.lafleche@sympatico.ca,13652642,000000120619840,5,5,le temps de reponse 1.50 attente pas normal du tout j`/tais avec cogeco avant max attente 15 minutes,4
268813,18-OCT-11,17-OCT-11,Kirstin,,fr,174.89.84.133,francois.lafleche@sympatico.ca,13652644,000000120609265,5,5,1.50 attente avant j`etais avec cogeco max 15 min,3
268814,18-OCT-11,17-OCT-11,Rebecca,,en,174.91.63.103,chanlon1@sympatico.ca,13650166,000000120610352,4,3,"Valuable customer, yeah right!! That's ALL I have to say!!",1
268815,18-OCT-11,17-OCT-11,Med Amine,,fr,174.91.247.155,ROBILLARD80@sympatico.ca,13647918,000000120616547,3,4,,4
268816,18-OCT-11,17-OCT-11,Vijay,,en,74.14.146.8,dlplghtg@sympatico.ca,13651568,000000120619863,5,5,nothing,5
268817,18-OCT-11,17-OCT-11,Adam,,en,184.151.63.205,mhcl@sympatico.ca,13657958,000000120611000,4,4,Still challenged by the fact I pay in excess of 400.00 a month to Bell for basic services.  As my contracts come due we are looking at other options.  I have been a long time customer which is unfortunate.,2
268818,18-OCT-11,17-OCT-11,Andrew,,en,70.52.107.249,frank.methot@sympatico.ca,13652680,000000120607344,3,3,"You need to have only one department to resolve billing issues, not multiple ones who have no idea about the other services!!",1
268819,18-OCT-11,17-OCT-11,Ajay,,en,76.71.149.192,t__cowan@sympatico.ca,13662166,000000120620716,4,4,Found my problem sooner. I have been struggling with my internet for about 2 months.,3
269327,18-OCT-11,17-OCT-11,Eka,,en,70.24.244.153,enzoscattone@sympatico.ca,13652136,000000120613329,5,5,"Give me another credit, lets say $5-10 for my inconvenience to call and resolve the problem due to Bell's error.  This credit would also compensate for my frustrations. Or give me one year free internet (Fibe 7) or one year free Fibe TV (including basic and some specialty channels).  Any of these 3 options would improve my recent experience.",3
269328,18-OCT-11,17-OCT-11,Patricia,,en,207.164.79.53,vazov@sympatico.ca,13662884,000000120597246,5,5,,5
269329,18-OCT-11,17-OCT-11,Karla,,en,174.94.32.101,adobronyi@sympatico.ca,13648144,000000120612884,4,5,"The person I spoke with was very helpful, and resolved my problem accurately.  She did a good job.

 My suggestion for improvement is this. I know that you need bilingual techs.  English as a first language in speaking English is important to me and would be a help to people like me in southern Ontario.  For example, John Charest is bilingual and is able to speak English or French with no perceptible accent in English.  I think it would be helpful to use people who are able to speak English with clarity for Southern Ontario and other similar places in Canada. This would be a big help to resolve problems more quickly. Saving time and money.",5
269330,18-OCT-11,17-OCT-11,Luis,,en,65.92.46.243,jonballanger@sympatico.ca,13655066,000000120596148,5,5,,5
269331,18-OCT-11,17-OCT-11,Nicholas,,en,70.26.38.70,gibbinsron@sympatico.ca,13653024,000000120613853,5,4,"Previously unable to use my Outlook email for the past 4 weeks--repeatedly was asked for my Network Password for some reason---but was not accept even given Passwords.
Nicholas fixing it on 5th trouble report resulted in a duplicate of previous emails being sent to my inbox. 
-Is there an easier way too eliminate these duplicate messages from my inbox?
If so, please adcise.
- It was much easier and more satisfying to deal with a technician in Ottawa rather tham previously in India--which had the following symptoms:
  -poor(very long) connection.
  -straining to hear, with lots of   repetition required.
  -difficulty in understanding the accent, and repeated requests to speak more slowly.
  -had to gets my wife, with perfect hearing, to deal with technician because of above. Even then she has similar frustrations.
Ron Gibbins, Bell retiree.",3
269332,18-OCT-11,17-OCT-11,Ali,,en,174.89.54.161,carealic@sympatico.ca,13649884,000000120620421,5,5,Nothing really. The Rep. dealt with me in a proficient manner and talked to me in a language I could understand (no geek speak!)Very patient.,5
269333,18-OCT-11,17-OCT-11,Achref Badii,,fr,50.100.113.23,jean-marc.belisle@sympatico.ca,13654494,000000120612778,4,5,,5
269334,18-OCT-11,17-OCT-11,Amany,,fr,206.41.86.133,yac.zer@sympatico.ca,13663386,000000120599590,5,5,,4
269335,18-OCT-11,17-OCT-11,Ridha,,fr,64.228.76.138,carmenpierre@sympatico.ca,13649928,000000120604309,4,5,J'aurais aimé discuter de tour les services offerts par Bell en plu des problêmes de vitesse sur internet?,4
269336,18-OCT-11,14-OCT-11,Michael,,en,74.14.36.54,hzandstra@sympatico.ca,13621448,000000120550678,1,1,"The technician (Keith) did not arrive, despite confirmed appointment",1
269337,18-OCT-11,16-OCT-11,Sami,,fr,174.92.237.133,ve2dhs@sympatico.ca,13647264,000000120585607,5,5,,5
269338,18-OCT-11,14-OCT-11,Orlando,,en,74.14.36.54,hzandstra@sympatico.ca,13621450,000000120559695,1,1,He did not show up and there was no internet till Monday (4 days without.,1
269339,18-OCT-11,17-OCT-11,Saifuddin,,en,74.14.159.143,julieron@sympatico.ca,13655316,000000120605202,5,1,I am still unable to access the account in question. ,4
269340,18-OCT-11,17-OCT-11,Innocent,,en,70.26.26.242,vegaskid@sympatico.ca,13662916,000000120598686,4,5,Nothing at this time. Everyone was very friendly and appeared to be very interested in my concerns.,4
269341,18-OCT-11,17-OCT-11,Kelly,,en,70.26.26.242,vegaskid@sympatico.ca,13662918,000000120598739,4,5,Nothing,4
269342,18-OCT-11,17-OCT-11,Anis,,fr,174.93.225.123,sm46@bell.net,13661554,000000120600073,4,4,Aucun commentaire,5
269343,18-OCT-11,16-OCT-11,Etienne,,en,74.14.67.121,paul.rock2@sympatico.ca,13645414,000000120585008,5,5,,5
269344,18-OCT-11,17-OCT-11,John,,en,76.67.18.44,smgcomm@sympatico.ca,13661580,000000120594874,5,5,"It turned out to be a non-issue. By the time I connected with the guy, I had realized that the tiny plastic bit that holds the cable securely into its slot on my computer had broken off, and I just had to shove it in and not move around so much. He was very courteous and offered to send me an new cable. I declined. Isn't there another way to fix this aside from scrapping the whole cable? Can I just put a new end on?",5
269345,18-OCT-11,17-OCT-11,Juan,,en,65.95.132.71,lauriedawnmiller@sympatico.ca,13656166,000000120605589,5,4,"Although I am paying for high speed internet, I find the system to be slow.",4
269346,18-OCT-11,17-OCT-11,Duncan,,en,76.65.197.13,coulson1@sympatico.ca,13650686,000000120598098,1,1,the technician needed to listen to the problem,3
269347,18-OCT-11,17-OCT-11,Methil,,en,184.145.64.136,jvardon@bell.net,13655342,000000120612148,5,5,not applicable,5
269348,18-OCT-11,17-OCT-11,Steph,,en,76.65.197.13,coulson1@sympatico.ca,13650688,000000120599103,5,4,,5
269349,18-OCT-11,17-OCT-11,Ahmed,,en,67.71.198.58,meredith.francis@sympatico.ca,13657912,000000120600770,5,4,"Not keep me on the telephone for between a half-hour and 45 minutes just to make an appointment for a technician to come to my home.  This has been such a long process - one month now - and everytime I speak with someone, it takes forever and ever.",3
269350,18-OCT-11,17-OCT-11,Karingula,,en,70.50.45.211,suzannejette@sympatico.ca,13662022,000000120615796,4,3,"It wasn'y really with the representative. There has been in the past few months allot of Bell technicians upgrading the system I think.While they are working I think they are causing interruption of internet service.As a Bell customer, I think I should at least get an e-mail or letter stating this is being done and to expect interruption of service now and again.The representatives are not even briefed on what is happening in a specified area. Thus making it frustrating for both me and the rep.Bell being a communication leader should advise the customers of changes in the grid.A few unnecessary service calls were made because of lack of this communication. Not very efficient if I might say so.",3
269351,18-OCT-11,17-OCT-11,Diego,,en,64.231.49.194,lscooke@bell.net,13656784,000000120613546,5,5,,5
269352,18-OCT-11,17-OCT-11,Caroline,,en,174.92.65.120,lescath1@sympatico.ca,13656313,000000120604679,5,5,"At first I had difficulty understanding the rep, however, as we talked it became more and more easy to follow her steps.",4
269353,18-OCT-11,17-OCT-11,Jacqueline,,en,64.231.43.61,drjmawrey@bell.net,13651774,000000120595485,1,1,"I usually have issues with Bell, so not sure how to answer that question.",1
269354,18-OCT-11,17-OCT-11,Justin,,en,64.231.43.61,drjmawrey@bell.net,13651776,000000120596136,1,1,,1
269355,18-OCT-11,17-OCT-11,Sofiene,,fr,174.88.228.183,jacdrolet@bell.net,13654150,000000120607775,4,4,,4
269836,16-OCT-11,15-OCT-11,Oscar,,en,67.68.38.232,phillips61@sympatico.ca,13636726,000000120578336,1,1,I have been experiencing slow or nonexistent internet connection for months at certain time of the day. I needed to get on line on Saturday night and could not connect. I call technical service and was told every thing was fine with the line. I was asked to hold on the line or have another technical rep call me back. I chose to have them call back. No one called back! I got connected but extremely slow about 2 hours later. Someone should have called back. I do not call that often and have been a bell customer for years & years but will look else where for service.,1
269837,16-OCT-11,15-OCT-11,Mitchell,,en,70.54.16.117,lar52@bell.net,13634522,000000120564204,5,5,"hopeing that i do not have to call back.
thank you for a great job done.
Lawrence Cumming",5
269838,16-OCT-11,15-OCT-11,Daniel,,en,70.27.90.14,paulo.maia@sympatico.ca,13636604,000000120570910,4,1,"I called because over the last few days there have been interruptions to internet service and I wanted to know for how long this would continue.Your representative, after consulting with a few other departments informed that service should be normalized after 24 hours.  I understand that system might require maintenance but interruptions during the day over a period of various days really impacts the users.  Maintenance on the system should be done between 12 AM and 6 AM to minimize user impact.  ",2
269839,16-OCT-11,10-OCT-11,Med Hedi,,fr,70.49.69.117,houde.josee@sympatico.ca,13568128,000000120450729,5,5,-,5
269840,16-OCT-11,15-OCT-11,Kaitlin,,fr,70.30.154.112,michel.jourdain2@sympatico.ca,13635650,000000120569639,5,5,"pour cet évènement, l'effort de la préposée fut complet, elle a tout fait pour rétablir le service ( sans succèe au momnet de l'appel ). Pour le service FTTH faudrais que quelqu'un se présente ici en personne ( puise qu'on est supposé être en période d'essai ) si vous voulez vraiment savoir ce que je pense du système et non juste par un sondage de 1 à 10. J'ai des remarques à faire sur la façon dont fonctionne la télécommande télé, trop longue à expliquer ici et surtout sans rapport avec internet. SVP si vous pourriez faire suivre cette remarque au bon groupe de personne, j'apprécirais. Merci",5
269841,16-OCT-11,15-OCT-11,Daniel,,en,174.93.218.187,davide@bell.net,13631372,000000120567729,3,3,too many to list,3
269842,16-OCT-11,15-OCT-11,Vikram,,en,69.157.48.36,peacheymk@sympatico.ca,13636627,000000120575587,5,5,"Nothing, for the 1st time in a long time the gentleman on the line (Vikrim) was amazing, talented, professional, patient and understandable.  He fixed problems with our old computer, (that was not done properly by another bell employee) and sent up my new computer with ease.  It is nice to say I am completely pleased this time.",4
269843,16-OCT-11,15-OCT-11,Sana,,en,69.158.150.230,james479@sympatico.ca,13633366,000000120564504,5,5,,5
269844,16-OCT-11,15-OCT-11,Jose,,en,70.29.62.74,rbren@sympatico.ca,13637110,000000120563305,5,5,,5
269845,16-OCT-11,15-OCT-11,Jose,,en,70.29.62.74,rbren@sympatico.ca,13637112,000000120563230,5,5,,5
269846,16-OCT-11,15-OCT-11,Innocent,,en,64.231.52.171,geggie@sympatico.ca,13632478,000000120564761,5,4,,4
269847,16-OCT-11,15-OCT-11,Sonia,,fr,184.144.216.120,rejean081@sympatico.ca,13637156,000000120563602,2,2,"Temps d'attente trop long pour obtenir un représentant. L'appel a quand même duré 45 minutes en tout. Et finalement après quelques essais de débranchement, un technicien est passé en après-midi et il a été totalement efficace. Je n'ai pas retenu son nom mais il était très compétent.",3
269848,16-OCT-11,15-OCT-11,Paula,,en,64.231.155.55,pietdesnapp@sympatico.ca,13636770,000000120563953,4,3,,2
269849,16-OCT-11,05-OCT-11,Xenia,,en,174.95.20.249,domenicdipede@sympatico.ca,13516050,000000120370815,1,1,,1
269850,15-OCT-11,14-OCT-11,Innocent,,en,184.147.57.71,gerryjpa@sympatico.ca,13620752,000000120550476,3,4,"Done the job correctly in the first place. Second call to resolve a pricing problem. Your web site is the worst one for a financial company I deal with. Looks pretty, very hard to use. Appears no one checked to see if it was user friendly. Its not.",3
269851,15-OCT-11,14-OCT-11,Ashley,,en,174.94.65.224,george1browning@bell.net,13620720,000000120553589,5,4,,3
269852,15-OCT-11,11-OCT-11,Madhu,,en,70.49.183.107,enzadetoma@sympatico.ca,13577616,000000120484319,4,5,,4
269853,15-OCT-11,14-OCT-11,Jihed,,fr,67.68.56.157,nancybeaudet@sympatico.ca,13625142,000000120541991,5,5,"Le problème n'est pas encore résolu mais Bell tente de le régler.  Cela ne m'empêche pas de travailler sur mon ordi.
Merci - équipe formidable.......",5
269854,15-OCT-11,14-OCT-11,Mahesh,,en,76.69.25.32,jvandenanker@sympatico.ca,13622620,000000120549156,5,5,I am very satisfied with the tech support I always receive from Bell.  I don't believe this can be improved upon and why I remain loyal to Bell,5
269855,15-OCT-11,14-OCT-11,Ryan,,en,69.158.3.65,sassygirl@sympatico.ca,13627004,000000120546496,5,2,"Ryan was very good, but when a customer that you have had for a long time calls to cancell services and then all of a sudden you can give them a deal I beleive it is then too late.  I have talk to many over the last 2 years saying that I could not afford the ungoing upping prices and they had said they helped.  Now Bell has let down a very important customer and you have lost some customer support.  ",2
269856,15-OCT-11,14-OCT-11,Sarah,,fr,174.95.232.203,christophecorvaisier@sympatico.ca,13618760,000000120558091,4,,"Avoir un agent dont le français était plus compréhensible. Donner à la personne à qui j'ai parlé les outils nécessaires pour qu'elle puisse résoudre mon problème elle-même, sans devoir parler à d'autres personnes, et me mettre en attente à chaque fois.",2
269857,15-OCT-11,14-OCT-11,Salvador,,en,64.231.86.55,njvander@sympatico.ca,13625330,000000120555079,3,4,He could not explain the reason for the problem,4
269858,15-OCT-11,01-OCT-11,Marta,,en,70.29.4.174,sutton.f@bell.net,13475306,000000120264673,1,1,"Marta was rude. She informed us that she could not help us and that the problem needed to be escalated to the department that could handle it. This was a message we had been provided several times. 

She informed me that this was a ""free service"" anyway.

I disagree.

Marta finally transferred me to the accounts department where a much more pleasant person agreed to an account adjustment. The adjustment, I feel, should be applicable until Bell can enable the My Bell page.

Will be sending a formal letter of complaint, as my My Bell page is still not working properly and I cannot create   another email address, remotely program my PVR, change my password, etc.",
270334,16-OCT-11,03-OCT-11,Jose,,en,174.95.59.176,lang.daniel@sympatico.ca,13491822,000000120295306,,,"I find it troubling that I received this survey request as I did not make a call on that day (I was at work on that day and at that time).  I am not sure if it is a mistake on your part or something else.
If anyone could get back to me explaining this I wouldappreciate it.
Kind regards,
Daniel Lang",
270335,16-OCT-11,15-OCT-11,Roy,,en,184.147.122.93,b-c.collier@sympatico.ca,13630030,000000120576699,4,1,"The rep was very helpful. I was assured that my problem would be resolved onSunday before noon, but it was not.  I needed tocall on Sunday in the p.m. to discuss the problem and have Internet service activated.",
270336,16-OCT-11,15-OCT-11,Yosimar,,en,70.30.69.123,philip.green@sympatico.ca,13636714,000000120565226,3,4,,1
270337,16-OCT-11,15-OCT-11,Heithem,,fr,64.229.130.174,lisegaron@bell.net,13634804,000000120577394,1,3,"Avoir quelqu'un qui est à notre écoute. Il n'était pas très attentif à ma demande, semblait s'occuper de autre chose en même temps. Quelque chose difficile pour nous peut être très simple pour vos techniciens, mais cela ne veut pas dire de ne pas nous prendre au sérieux. J'ai raccroché la ligne tellement c'était déplaisant. Alors si vous avez à communiquer avec Mme Garon au sujet de ce message, veuillez plutôt vous adresser à moi, sa fille, Chantal Garon 450-468-6769. Ce sont ses enfants qui s'occupent de ses affaires.",1
270338,16-OCT-11,15-OCT-11,Steph,,en,70.53.108.145,gjacklin@sympatico.ca,13632650,000000120569128,4,4,Use a Canadian-born person who speaks without an Asian accent.,4
270339,16-OCT-11,15-OCT-11,Sharadha,,en,70.54.13.121,w.jang@sympatico.ca,13639106,000000120563449,4,4,,4
270340,16-OCT-11,15-OCT-11,Sharadha,,en,70.54.13.121,w.jang@sympatico.ca,13639108,000000120563384,4,4,,4
270341,16-OCT-11,15-OCT-11,Venkat,,en,74.14.125.44,helencwright@bell.net,13632958,000000120573097,5,5,,5
270342,16-OCT-11,14-OCT-11,Kumar,,en,76.71.153.57,zzaahmed@sympatico.ca,13628972,000000120558107,4,4,,5
270343,16-OCT-11,15-OCT-11,Vladimir,,fr,69.156.213.161,manonlafontaine67@bell.net,13635142,000000120571389,4,3,,3
270344,16-OCT-11,13-OCT-11,Mourad,,fr,76.67.140.195,rotaryclaude@sympatico.ca,13613942,000000120529026,5,5,Rien d'autre,5
270345,16-OCT-11,15-OCT-11,Arturo,,en,70.49.217.9,bryan.jacques@sympatico.ca,13630514,000000120572864,4,5,not be on hold so long,4
270346,15-OCT-11,14-OCT-11,Basho,,fr,70.48.189.159,gmadion@sympatico.ca,13620926,000000120552390,4,4,"Rien.
Le correspopndant a bien compris mon problème et il l'a réglé.",5
270347,15-OCT-11,14-OCT-11,Sofiene,,fr,174.92.185.171,syllessard@sympatico.ca,13627766,000000120545850,5,5,,5
270348,15-OCT-11,14-OCT-11,Marc,,en,74.15.78.194,russ.radcliffe@sympatico.ca,13626804,000000120540758,5,5,nothing,5
270349,15-OCT-11,14-OCT-11,Arturo,,en,70.27.124.88,aginont@sympatico.ca,13616900,000000120550030,5,5,mada,5
270350,15-OCT-11,14-OCT-11,Nizar,,fr,70.53.198.56,eric.des@sympatico.ca,13620160,000000120557838,2,1,"Il n'a simplement pas écouter le problème que j'avais. Il a méthodiquement fait ce qu'il fait toujours mais je n'avais pas de problème de ligne, le modem à des problèmes de signal sans fils intermittent. Il revenait toujours à la ligne de téléphone. Frustrant. ",3
270351,15-OCT-11,14-OCT-11,Sowjanya,,en,64.231.27.248,fencepost@sympatico.ca,13620336,000000120557229,4,4,This representative did not understand my questions well and I had to explain things several times to get what I wanted,4
270352,15-OCT-11,14-OCT-11,Pau,,en,65.93.1.25,nancy.rae@sympatico.ca,13625134,000000120553344,4,4,,4
270353,15-OCT-11,14-OCT-11,Gustavo,,en,184.145.76.178,s_awood@sympatico.ca,13626858,000000120560058,5,5,The expierence was perfect...would not change anything,5
270354,15-OCT-11,14-OCT-11,Marco,,en,70.54.136.211,tdxlucas@sympatico.ca,13627918,000000120552280,5,5,,5
270355,15-OCT-11,14-OCT-11,Juan Carlos,,en,76.69.35.245,barbara-garland@sympatico.ca,13617686,000000120544564,5,5,,4
270356,15-OCT-11,14-OCT-11,Pamela,,fr,74.12.173.155,constellation1@bell.net,13618968,000000120552800,4,4,"Tres bonne expérience, mais j'ai toujours un autre problème soit le décrochage périodique du router sans fil.",5
270357,15-OCT-11,14-OCT-11,Karishma,,en,69.156.58.221,jbedore@sympatico.ca,13621854,000000120542892,1,1,"Replace a lot of the automated voices with real people. It takes too long to actually speak to someone. I was working under time constraints when I called for help and was quite frustrated when I finally got to speak with someone, who, I might add, couldn't help me and I was put on hold numerous times.",
270358,15-OCT-11,13-OCT-11,Nagender,,en,184.144.69.26,htccs@sympatico.ca,13608310,000000120528368,5,4,"Nothing, because it was very good.",5
270359,15-OCT-11,14-OCT-11,Hanene,,fr,174.94.101.112,meilleur.hugette@sympatico.ca,13624458,000000120542382,5,4,rien,5
270360,15-OCT-11,14-OCT-11,Mary,,en,76.10.168.73,henryb18@sympatico.ca,13621292,000000120549869,3,1,I was advised that the Internet would be cancelled by midnight Oct. 14.  This is now the 15th and the service is still active,1
270361,15-OCT-11,14-OCT-11,David,,en,74.12.177.82,robert.handy@sympatico.ca,13626562,000000120540274,4,5,"nothing i can think of, all went well",4
270362,15-OCT-11,14-OCT-11,Andrew,,en,69.158.117.22,chun.adrian@sympatico.ca,13618776,000000120540524,3,1,"I placed the order, a work order number was provided, but the work was never done.  For improvement, why not make sure the work is completed?",2
270363,15-OCT-11,14-OCT-11,Haykel,,fr,65.94.247.108,stephanelepage@sympatico.ca,13627568,000000120562229,1,1,"Etre plus courtois au téléphone...cela fait 4-5 fois que je téléphone parce que j'éprouve des problèmes, et malheureusement il y a environ 10 ans , Bell avait un bon service, maintenants les agents sont bêtes et le service est pourri. Je crois qu'il faut penser changer de cie éventiuellement",1
270364,15-OCT-11,13-OCT-11,Celina,,en,76.70.75.246,dixon@sympatico.ca,13606366,000000120522584,2,1,People who know what they are talking about,2
270365,15-OCT-11,13-OCT-11,Luis,,en,174.91.254.122,jessiedufresne@sympatico.ca,13609056,000000120530053,5,5,nothing at all this was very excellent service I received from the person I was talking to,5
270366,15-OCT-11,14-OCT-11,Jose,,en,70.49.33.55,CatMcKim@bell.net,13616496,000000120540053,5,,I'm going to wait and see what happens next month,3
268820,18-OCT-11,17-OCT-11,Pamela,,en,70.24.17.11,jlevans@bell.net,13654788,000000120614139,5,5,"Pamela-306347 was able to re-configure my system. She resolved that I have a faulty or obsolete filter on my land line and will send me replacements.

This Internet service was established Sept. 19 and this was my 4th call to the technicians   at different times who were all very helpful but their efforts were temporary as the problems re-appeared.

 This time I am reassured.",5
268821,18-OCT-11,17-OCT-11,Carmen,,en,70.54.150.165,mwozny@bell.net,13658626,000000120596269,5,5,Everything was great - no suggestions.,5
268822,18-OCT-11,17-OCT-11,Celina,,en,69.158.30.180,jhandera@sympatico.ca,13654678,000000120598720,5,5,,5
268823,18-OCT-11,17-OCT-11,Devin,,en,76.64.123.94,j.goodchild@sympatico.ca,13654098,000000120601237,4,5,,5
268824,18-OCT-11,17-OCT-11,Deepika,,en,76.71.91.230,lam99@bell.net,13656054,000000120593126,3,3,,3
268825,18-OCT-11,17-OCT-11,Nizar,,fr,70.53.132.189,marioveilleux@bell.net,13657446,000000120613724,5,5,,5
268826,18-OCT-11,17-OCT-11,Amanda,,en,69.156.109.36,wlockrey5611@bell.net,13663286,000000120605368,5,5,Less time on hold.  Not sure how I got to the phone department when I was calling for internet but John from Home Phone was able to resolve my issues by contacting the internet department.  My recent issues with the internet department made this incident a lot less stressful.,3
268827,18-OCT-11,17-OCT-11,Anne-Marie,,fr,65.94.84.253,greg5@sympatico.ca,13653302,000000120614536,5,5,,5
268828,18-OCT-11,17-OCT-11,Issam,,fr,69.159.164.163,marainville@sympatico.ca,13657244,000000120618826,3,3,améliorer mon service sans frais parce que les améliorations technologiques sont toujours facturés alors que la recherche et développement elle-même soutenue par les impôts de tous les contribuables,3
268829,18-OCT-11,16-OCT-11,Jean,,en,206.53.144.129,shavonw@sympatico.ca,13646507,000000120588655,2,2,"The confirmation email I received after the call was not what we discuss. I have been trying to call back to speak with an agent but is unable to get through as I am been place on hold for so lone & I cannot waste anymore
Time at work for which I do not get paid for. ",2
268830,18-OCT-11,17-OCT-11,Mohammed,,en,174.92.30.150,bernielori@bell.net,13649260,000000120596408,2,1,Wait time on hold was very long. Was disconnected when being transferred.,3
268831,18-OCT-11,17-OCT-11,Nix,,en,216.209.117.71,f.mccaughey@sympatico.ca,13652300,000000120597035,4,2,"Give me a firm date when my service would be established, so I would not have to call back in 3 days, as asked",3
268832,18-OCT-11,17-OCT-11,Grant,,en,74.14.47.117,denishob@sympatico.ca,13651344,000000120616955,5,5,really nothing know more about my  p c,5
268833,18-OCT-11,17-OCT-11,Brent,,en,76.69.5.213,rm.harvey@sympatico.ca,13660428,000000120618605,5,5,Shorter wait time for agent,4
268834,18-OCT-11,17-OCT-11,Aymen,,fr,50.100.106.109,sylvaincadoret7@sympatico.ca,13662096,000000120597446,2,4,"ne pas faire derreur sur ma facture en partant , ne pas me faire perdre mon temps au telephone pour rectifier ma facture , ne pas me charger des fraies qui ne sont pas supposer etre facturer",1
268835,18-OCT-11,17-OCT-11,Marco,,fr,65.95.13.195,lou.pr@sympatico.ca,13656694,000000120602814,5,4,,5
268836,18-OCT-11,17-OCT-11,Umesh,,en,70.24.173.174,calypsofish@bell.net,13649846,000000120596201,5,5,nothing,5
268837,18-OCT-11,17-OCT-11,Achref,,fr,174.92.160.79,gilbert.vervaet@sympatico.ca,13653044,000000120619996,5,5,Rien,5
268838,18-OCT-11,17-OCT-11,David,,en,206.172.134.92,djeaton@sympatico.ca,13651532,000000120605950,4,4,,4
268839,18-OCT-11,17-OCT-11,Balaji,,en,174.91.114.119,mary.varcoe@sympatico.ca,13657586,000000120602348,2,1,Fix the problem. It is still not fixed.I was told I would receive a phone call when it was resolved. Not resolved! No phone call! ,2
268840,18-OCT-11,17-OCT-11,Khalil,,fr,69.157.89.19,jaricard@sympatico.ca,13654350,000000120599039,5,5,rien,5
268841,18-OCT-11,17-OCT-11,Abdallah,,fr,69.157.89.19,jaricard@sympatico.ca,13654352,000000120598774,5,5,rien,5
268842,18-OCT-11,17-OCT-11,Danielle,,en,216.16.224.46,trish99@sympatico.ca,13662678,000000120616367,1,1,"answer the calls in a timely manner; call back the customer if the line is disconnected",
268843,18-OCT-11,17-OCT-11,Mehdi,,fr,70.48.191.48,richardperron832@sympatico.ca,13660338,000000120619936,4,5,augmenter la vitesse serait tres apprecier merci ,5
268844,18-OCT-11,17-OCT-11,Nesrine,,fr,198.103.211.131,danika.brazeau084@sympatico.ca,13650990,000000120607233,5,5,"Rien, l'opératrice était d'un grande gentillesse et son parlé très franc.",5
268845,17-OCT-11,16-OCT-11,June,,en,174.93.82.29,nvardin@sympatico.ca,13645276,000000120584392,5,4,"Not to impose, out of the blue, a charge of $49.95 for the modem. Frankly, I never understood June's explanation why the charge was imposed in the first place.",4
268846,17-OCT-11,14-OCT-11,Sabha,,fr,174.88.158.109,teoli_5@sympatico.ca,13627950,000000120555132,5,5,I call to place an order.  The agent was very helpful.,5
268847,17-OCT-11,15-OCT-11,V.v.,,en,76.68.78.127,a.giorgio@sympatico.ca,13629254,000000120571192,4,3,I thought the recording telling me that there was a problem in my area before speaking to an agent was very nice. I chose to stay on the line and speak to someone regarding the expected time for the internet outage to resolve itself.  Perhaps knowing from the agent at that time that the problem was fairly extensive would have been helpful as I found out during my second call after the timeline was not met.,4
268848,17-OCT-11,15-OCT-11,Silvia,,en,76.68.78.127,a.giorgio@sympatico.ca,13629256,000000120565824,4,5,,4
268849,17-OCT-11,16-OCT-11,Siddiqui,,en,180.151.86.152,cocopop442@sympatico.ca,13640960,000000120586984,5,5,good service,5
268850,17-OCT-11,12-OCT-11,Sam,,en,198.96.180.245,tombianchi@sympatico.ca,13602260,000000120509281,4,5,,4
268851,17-OCT-11,14-OCT-11,Victor Gabriel,,en,76.65.36.86,gtracey@bell.net,13621076,000000120540391,4,4,Call us that rep. wasn't coming Friday. He came Sat. morning instead.,4
268852,17-OCT-11,16-OCT-11,Gabriela,,en,65.92.196.121,allen002@sympatico.ca,13639832,000000120584066,5,5,When I called there could have been info on an approx time when service could be back instead of having to wait for a rep.,5
268853,17-OCT-11,15-OCT-11,Silverious,,en,76.69.104.93,standeasy@sympatico.ca,13638324,000000120570338,5,5,Experience was perfect.,5
268854,17-OCT-11,16-OCT-11,Hency,,en,74.198.9.233,brad.reed@sympatico.ca,13640450,000000120581035,1,1,Deliver a modem sooner,1
268855,17-OCT-11,16-OCT-11,Sana,,fr,67.68.224.3,g.r.rousseau@sympatico.ca,13642058,000000120581431,4,4,,4
268856,17-OCT-11,16-OCT-11,Arturo,,en,74.198.9.233,brad.reed@sympatico.ca,13640452,000000120591065,1,1,,1
268857,17-OCT-11,16-OCT-11,Arturo,,en,74.198.9.233,brad.reed@sympatico.ca,13640454,000000120591161,1,1,"After being cut off, the supervisor i requested talking to called me back and was apologetic but was unbending",1
268858,17-OCT-11,16-OCT-11,Patricia,,en,174.91.40.191,nfldr@sympatico.ca,13645174,000000120585901,5,5,nothing I can think off was unresolved.  ,5
268859,17-OCT-11,12-OCT-11,Edwitch,,fr,67.68.102.160,gilles.dufort@sympatico.ca,13594092,000000120493453,4,4,envoyer la piece defectueuse plus rapidement,4
269356,18-OCT-11,17-OCT-11,Gustavo,,en,76.69.87.131,gdemisse@sympatico.ca,13652926,000000120613265,4,5,,
269357,18-OCT-11,17-OCT-11,Ravi,,en,24.37.11.162,lastringer@sympatico.ca,13656130,000000120619421,4,4,,4
269358,18-OCT-11,17-OCT-11,Ahmed,,fr,76.67.181.117,giltur@bell.net,13653066,000000120595679,5,5,Tout a été à point,5
269359,18-OCT-11,17-OCT-11,Fodie,,en,70.26.110.87,swiat@sympatico.ca,13662050,000000120603372,2,1,use canadian contacts not from India or else were it make comunication easier,2
269360,18-OCT-11,17-OCT-11,Kyle,,en,184.146.81.251,bendo@sympatico.ca,13649210,000000120595959,1,1,"they answers were very vague ie The $49.95 hardware charge is usually backed off the statement,  when asked how I know if this would happen -  95% of the time it is reversed
All answers were this vague - rep didn't know about the mobile internet options",1
269361,18-OCT-11,17-OCT-11,Sunhith,,en,70.24.24.79,kenirons@sympatico.ca,13655648,000000120613525,2,1,Receive a call back from the technician as promised. I have had great help from Bell in the past.....not this time.,3
269362,18-OCT-11,17-OCT-11,Wahida,,fr,184.145.180.187,leonard.ouellet@sympatico.ca,13656292,000000120598406,1,1,"Me référer à Microsoft au 1 800 668 7975 est Bell  qui se défile de ses responsabilités. 

Je pense me diriger à Vidéotron et quitter Bell. ",1
269363,18-OCT-11,17-OCT-11,John,,en,70.31.112.112,robert_browne@sympatico.ca,13660498,000000120596239,4,4,,4
269364,18-OCT-11,11-OCT-11,Mariama,,fr,65.92.158.200,louise.l@bell.net,13582210,000000120464300,5,5,,5
269365,18-OCT-11,07-OCT-11,Gavin,,en,184.147.0.26,phil320@bell.net,13548416,000000120410878,5,5,"While Gavin was very efficient,courteous and friendly I don't understand why was.nt directed to a call center in Canada.I,m sure there are many unemployed people in this country who could do this job ",5
269366,18-OCT-11,16-OCT-11,Nagender,,en,184.144.30.153,malt@sympatico.ca,13644316,000000120591544,5,5,"Recently, when you replaced my lightning damaged modem, why was I not informed of the newer model available for purchase? Had I known about that, I should have bought it, thereby making this service call unnecessary. ",2
269367,18-OCT-11,17-OCT-11,Melinda,,en,69.158.0.114,emevans@bell.net,13652092,000000120597802,5,5,"Special thanks to Jacquelyn who tried several times to connect me to the loyalty department and did not drop the call. She was very professional and courteous!

The only complaint I would have was that the entire process took approximately 41 minutes - mostly on hold. 

Melinda was also very professional, understanding and had a ""let's see what we can do"" attitude. I wanted to stay with Bell and she helped me arrange the whole package so I can stay will Bell. Let's hope my next bill will properly reflect the changes we made. It was a pleasure to talk to Melinda and I left feeling good about Bell. ",5
269368,18-OCT-11,17-OCT-11,Rahma,,fr,67.68.208.233,d.joanne@bell.net,13650820,000000120600282,4,5,"J'ai eu un peu de difficulté à comprendre l'accent de la personne qui m,a répondu. J'ai dû la faire répéter à quelques occasions.ELle parlait trop vite.",5
269369,18-OCT-11,17-OCT-11,Mark,,en,38.99.144.212,dishannon@sympatico.ca,13651524,000000120599221,5,5,,5
269370,18-OCT-11,11-OCT-11,Wafa,,fr,67.68.119.116,camo62@sympatico.ca,13575368,000000120476705,4,4,"j'ai recu un nouveau modem par la poste mais celui que j'avais fonctionne, est=ce que je dois le changer ou vous retourner le dernier reçu - merci",4
269371,18-OCT-11,17-OCT-11,Divine,,en,74.14.64.97,larrybentley@sympatico.ca,13656118,000000120613371,1,1,"could not understand the person
she could not grasp what I was inquiring about",
269372,18-OCT-11,17-OCT-11,Keerthi,,en,184.144.19.143,a4henkr@bell.net,13648032,000000120595269,5,4,,4
269373,18-OCT-11,17-OCT-11,Seshidhar,,en,174.95.14.202,craftmaster@sympatico.ca,13650714,000000120620767,5,5,Nothing,4
269374,18-OCT-11,17-OCT-11,Arlene,,en,69.157.22.85,christine61@sympatico.ca,13650350,000000120596262,3,2,,3
269375,18-OCT-11,17-OCT-11,Nagender,,en,142.20.171.235,henryanddiane@sympatico.ca,13653638,000000120619299,1,1,,1
269376,15-OCT-11,14-OCT-11,William,,en,76.68.83.68,robert.mee@sympatico.ca,13626568,000000120543827,5,5,Actually - nothing - he was efficient helpful. ,5
269377,15-OCT-11,11-OCT-11,Sana,,en,76.70.100.110,de.coates@sympatico.ca,13576672,000000120475389,5,5,Possibly ....  the device with the problem could have warned us of its imminent failure?,5
269378,15-OCT-11,14-OCT-11,Juan Carlos,,en,74.14.148.205,bennettmg@sympatico.ca,13617850,000000120540284,4,4,,4
269379,15-OCT-11,14-OCT-11,Anthony Florence,,en,70.26.118.187,momac@bell.net,13624840,000000120552878,4,5,"Your agent, Anthony, was very helpful and polite.  It was a pleasure speaking with him. However, as with all your employees, I find in their own language they speak very fast and as a senior (though not hard of hearing at all) I have difficulty grasping straight away everything they are saying. It would be helpful if in their training they could be advised that this is a problem with a lot of Canadian speaking customers.  We tend to speak quite slowly compared to  other countries. Thank you....",5
269380,15-OCT-11,14-OCT-11,Prue,,en,69.159.6.6,IanTLawson@bell.net,13616560,000000120545010,5,5,,5
269381,15-OCT-11,11-OCT-11,Divine,,en,76.71.32.128,Tim_janssen@sympatico.ca,13573386,000000120475187,2,4,It should have taken less then 5 minutes to come to the resolution of my concern. Instead it must have taken at least 1/2 hr. Plus I was put on hold and kept waiting several times.  ,3
269382,15-OCT-11,14-OCT-11,Nadim,,fr,70.53.137.192,e.marien@sympatico.ca,13619910,000000120543781,5,5,,5
269383,15-OCT-11,12-OCT-11,Mauricio,,en,65.93.89.236,walbil@sympatico.ca,13602646,000000120490635,5,5,,5
269384,16-OCT-11,13-OCT-11,Omar,,en,67.68.137.90,cleo2007@sympatico.ca,13605588,000000120532305,5,5,nothing  ,5
269385,16-OCT-11,15-OCT-11,Juan Carlos,,en,76.68.125.109,peter.feng@sympatico.ca,13636678,000000120563463,5,5,,5
269386,17-OCT-11,06-OCT-11,Bedre,,en,206.191.88.226,distorted24@bell.net,13529590,000000120375307,1,1,"Fix the issue that i called about. I have not had the correct services or a correct bill yet. I have been with your company at least 4 different times over the past 7 years and every time i leave your company because no one there knows a thing about customer service nor can you do anything right when it comes to your customers and their accounts. I told the last operator that i spoke to if i had to call back due to an incorrect invoice or my services corrected that would be cancelling my services .. well surprise surprise not only are there charges on my invoice that are incorrect .... but my services are STILL NOT CORRECTED!!!! .. suppose to have 142gigs bandwidth and still only showing 42 which means i am going to have to call back next month as well to get stuff straightened out. And i am sure no one actually reads this nor do they follow up on it, so yeah ... feel free to contact me at 519-346-6319 or at home after 7pm 519-479-0638.",1
269387,17-OCT-11,13-OCT-11,Mohamed Abdelkader,,fr,174.91.244.36,michel.giguere5680@bell.net,13611594,000000120516556,5,5,,5
268362,13-OCT-11,12-OCT-11,Roy,,en,64.229.97.138,mchisholm_7@sympatico.ca,13598032,000000120509374,2,1,"A week ago I contacted Bell and after your diagnostic's we arranged for a tech to come to my home and repair the phone line in the room that I had moved my computer to.
Unfortunately either I misunderstood the appointment time or the tech didn't show up.
Last night I called again and spent one hour and twenty minutes on the phone trying to reschedule this appointment and after being transferred a few times I was cut off.
The only positive comment I have is my conversation with the gentleman for your loyalty/customer care department.  He was very pleasant, helpful and applied a variety of cost savings to my account.  He transferred me to your 2nd level support and that is where I was cut off.
Each time I call they don't want to truly hear what I am saying they again want to run diagnostics.
I called back a little while later and spent another 1/2 hour on hold waiting for the gentleman to check with the business office to see if I had the coverage for a tech to come to my home and not be charged for the visit.  I was told on my previous call that I have full wire coverage and charges for this visit should not apply. 
At this point I was very frustrated and tired so I disconnected the call.
I will try and call again today.  I have all three services with Bell and the cell phone account has 5 phones being covered on it.
Simply this is what I need:
I moved my internet from one room (It will work in this room) to another (It will not work in this room).  The room I moved it to originally had the internet.  Bell has run their diagnostics and has determined that a tech needs to be sent to my home.  I would like an appointment for him or her to come to my home and make repairs so my internet works.  It is that simple.
Regards,
Marg Chisholm

",2
268363,13-OCT-11,12-OCT-11,Tyler,,en,64.229.97.138,mchisholm_7@sympatico.ca,13598034,000000120506825,2,1,"A week ago I contacted Bell and after your diagnostic's we arranged for a tech to come to my home and repair the phone line in the room that I had moved my computer to.
Unfortunately either I misunderstood the appointment time or the tech didn't show up.
Last night I called again and spent one hour and twenty minutes on the phone trying to reschedule this appointment and after being transferred a few times I was cut off.
The only positive comment I have is my conversation with the gentleman for your loyalty/customer care department.  He was very pleasant, helpful and applied a variety of cost savings to my account.  He transferred me to your 2nd level support and that is where I was cut off.
Each time I call they don't want to truly hear what I am saying they again want to run diagnostics.
I called back a little while later and spent another 1/2 hour on hold waiting for the gentleman to check with the business office to see if I had the coverage for a tech to come to my home and not be charged for the visit.  I was told on my previous call that I have full wire coverage and charges for this visit should not apply. 
At this point I was very frustrated and tired so I disconnected the call.
I will try and call again today.  I have all three services with Bell and the cell phone account has 5 phones being covered on it.
Simply this is what I need:
I moved my internet from one room (It will work in this room) to another (It will not work in this room).  The room I moved it to originally had the internet.  Bell has run their diagnostics and has determined that a tech needs to be sent to my home.  I would like an appointment for him or her to come to my home and make repairs so my internet works.  It is that simple.
Regards,
Marg Chisholm

",2
268364,13-OCT-11,12-OCT-11,Mario,,fr,65.94.16.85,bernard.rioux2@sympatico.ca,13590688,000000120492235,5,5,que touts les representants sois des MARIO,5
268365,13-OCT-11,12-OCT-11,Cristobal,,en,70.48.56.180,keithja@sympatico.ca,13596318,000000120506298,5,4,,5
268366,13-OCT-11,12-OCT-11,Krishnan,,en,184.147.179.43,rjmarks@sympatico.ca,13600296,000000120507779,5,5,Nothing that needed improvement,5
268367,13-OCT-11,12-OCT-11,Adel,,fr,174.93.241.187,claire.gagnon5@bell.net,13591776,000000120511923,2,2,"Cet appel était dans le contexte où mon conjoint voulait faire fonctionner le couriel sur mon cellulaire Galaxy (acheté chez Bell)
Le soutien pour l'Internet a été impeccable quoique l'attente pour parler à un technicien met la patience à l'épreuve.
MAIS le soutien technique pour le cellulaire(1-877-328-2123), alors là...
Le premier technicien m'a laissé tomber (volontairement?) et j'ai dû refaire le file d'attente téléphonique. Le deuxième m'a laissé tomber à la fin de son quart.
Et après tout ce temps au téléphone(±4heures) le Galaxy ne fonctionnait ujours pas et même était en pire état qu'il ne l'était quand les efforts de dépannage ont commencé.
Satisfaction globale sur 10? ZÉRO.
Meme un blackberry finit par fonctionner ces jours-ci
 
Pas un bon moment pour me demander de remplir un sondage...
Je pars en voyage aujourd'hui (inutile de tenter de me rejoindre) pour 3 semaines.
Mais mon conjoint n'est pas un lâcheux lui: il a finalement réussi à faire fonctionner ce sale appareil après environ un an d'efforts sporadiques
Oui j'ai des idées pour améliorer le service mais pas assez de temps pour les écrire

",2
268368,13-OCT-11,12-OCT-11,Zohra,,fr,76.65.48.133,claudette.coghlan@sympatico.ca,13591810,000000120497931,5,5,,5
268369,13-OCT-11,12-OCT-11,Yosra,,fr,184.145.154.235,chantalbarroismassie@sympatico.ca,13591558,000000120492967,5,5,,5
268370,13-OCT-11,12-OCT-11,Genevieve-Marie,,en,69.157.74.198,kees.van.schalkwijk@sympatico.ca,13596304,000000120509646,4,4,"Genevieve did a very good job in fixing what had gone wrong. However, and I don't know if one is related to the next, after I realised that my address list had referred back to an older version??? Other than that I found it a delight to be working with an Canadian employee. Want more of that!!! Thanks",5
268371,13-OCT-11,12-OCT-11,Mohamed,,fr,174.95.251.54,carmond@sympatico.ca,13591350,000000120511539,5,5,Rien de plus que ce qui a été fait.  ,5
268372,13-OCT-11,05-OCT-11,Justine,,en,74.14.63.91,rtat@sympatico.ca,13524012,000000120359822,5,5,Absolutely nothing.  Excellent staff.,5
268373,13-OCT-11,12-OCT-11,Mary-Jane,,fr,174.88.189.76,lipau@sympatico.ca,13597038,000000120497548,3,5,,5
268374,13-OCT-11,12-OCT-11,Emer,,en,204.50.133.128,oraltext@sympatico.ca,13599176,000000120505138,5,5,,5
268375,13-OCT-11,06-OCT-11,Rain,,en,69.157.44.224,chapmanpatti@sympatico.ca,13528534,000000120392890,4,4,nothing,5
268376,13-OCT-11,12-OCT-11,Mohammed,,en,70.55.43.238,lvoisin@sympatico.ca,13597336,000000120494306,5,5,Create less cluttered websites that allow a searcher first and immediat access to the desired site. Too many advertisers or parasites are given preference before the real site appears.,5
268377,13-OCT-11,12-OCT-11,Marc,,en,70.53.20.4,historia.antique@sympatico.ca,13594628,000000120502480,5,5,,5
268378,13-OCT-11,11-OCT-11,Madhu,,en,173.239.182.18,bffernandez@bell.net,13574778,000000120482694,1,1,Resolved my issue,2
266750,14-OCT-11,13-OCT-11,Emylie,,fr,70.29.169.44,bene7@sympatico.ca,13604458,000000120524748,4,4,"Respecter le contrat initial.
L'intervention d'hier n'aurait pas été nécessaire.",4
266751,14-OCT-11,13-OCT-11,Roberto,,en,70.29.16.128,rsoren@sympatico.ca,13614012,000000120519067,1,1,"This service call was NOT made by me, nor from my number. Someone has attempted to impersonate me with devious intentions. This is a very serious attempt to breach my privacy and my security. I have reported this to the Bell Business Office this morning, reference 120539780. 

A full investigation should be undertaken by your office and whomever made this call should be prosecuted to the full extent of the law. 

I have been assured by Chris in the Business Office I will be kept informed of your findings, and look forward to your continuing communication regarding this matter.
",5
266752,14-OCT-11,13-OCT-11,Charles,,en,174.88.8.92,swmcmahon@sympatico.ca,13615208,000000120514901,4,4,,4
266753,14-OCT-11,13-OCT-11,Linda,,en,174.89.101.241,dougalg@sympatico.ca,13606560,000000120531393,4,4,"Received quick answer. However, Bell ca not meet my requirements because of a recent change so looking at moving to Rogers which appears to be able to meet my requirements. This has nothing to do with speed.",1
266754,14-OCT-11,13-OCT-11,Christina,,en,76.68.99.167,laughlin_7@sympatico.ca,13610220,000000120519593,5,5,nothing to be honest they were the best and understanding as i was never in that situation before. thanks bell.,5
266755,14-OCT-11,13-OCT-11,Rudolf,,en,174.93.47.178,bball.boy@sympatico.ca,13604342,000000120514803,5,5,Answer in English first!,5
266756,14-OCT-11,12-OCT-11,Allan,,en,67.71.82.138,joanneetherington@bell.net,13595742,000000120495580,1,1,She could have contacted me when she stated she would. I had to call again.,3
266757,14-OCT-11,13-OCT-11,Balaji,,en,70.49.95.238,judy.rasminsky@sympatico.ca,13609590,000000120533030,2,,"My initial complaint about an intermittently failing internet connection was lodged on Friday October 7.  I was told that this would be dealt with within 24 to 48 hours.   On October 10 when nothing had been done I complained once again.  On October 12 I was told that a technician would come to the house on October 13 between noon and 6 pm to deal with the problem with the telephone line.   This immobilized my wife for the entire afternoon.  No one appeared.   When I called after 6 pm on October 13 I was told that the work was in progress and later that evening I was called to be told that the line had been fixed.   

6 days from the time of the initial complaint is an unacceptable delay in fixing a problem of this nature. ",2
266758,14-OCT-11,11-OCT-11,Ashok,,en,70.51.124.234,rchap@sympatico.ca,13585616,000000120486463,4,4,The new version of Outlook did not automatically load my new messages into the Inbox. It took me a little while to figure out how to retrieve them without retrieving every single other message,5
266759,14-OCT-11,13-OCT-11,Irving,,en,65.92.205.13,craig_sinclair@sympatico.ca,13605710,000000120521195,5,5,nil,4
266760,14-OCT-11,13-OCT-11,Chenrup,,en,70.27.182.107,lauraleeproudfoot@bell.net,13610228,000000120535237,,,"Ensure that you were talking to ME? 

It concerns me that apparently my tenants were able to find someone to call and pass themselves off as me - I would be VERY VERY VERY unhappy to discover any charges or changes to any of my Bell services on my account!!!!!!!  ",1
266761,14-OCT-11,14-SEP-11,Samia,,fr,65.92.7.147,jocelunejabro@sympatico.ca,13253916,000000119866693,1,1,engager des conseillers competents qui savent gerer les dossier sans les modifier en aggravant le probleme,2
266762,14-OCT-11,13-OCT-11,Perumalla,,en,70.53.0.137,dblr@sympatico.ca,13606078,000000120526948,4,4,"I was served by ""Etuwa"" #6046050 out of your Ottawa office. I thought she did a tremendous job. She was thorough and very knowledgeable. When closing I asked to speak to her supervisor Lisa Strangemoore (spell?) but the connection got broken. When I called back I got someone from a foreign land!!
Anyway pass on to Etuwa's superiors that she is doing a very good job and should be rewarded accordingly. Too often we complain about there people who in most cases are trying to satisfy the customer.",4
266763,14-OCT-11,13-OCT-11,Victor Gabriel,,en,184.144.33.172,s.donofrio@sympatico.ca,13614108,000000120517209,2,4,The people at Bell have to listen to what the caller is asking and at times I do find there is an english language barrier. So of the people I have talked to have a dialect I can even understand what they are asking. Also the phone calls always take so long to get things resolved.,2
266764,14-OCT-11,13-OCT-11,Alejandro,,en,65.95.140.181,djefferson25@sympatico.ca,13606374,000000120537291,3,4,Inform cuctomers of any changes you make before they encounter problems!,3
266765,14-OCT-11,13-OCT-11,Ronalie,,en,70.49.63.240,miketoohy@sympatico.ca,13611710,000000120517432,5,5,she was polite and answered all my questions.,5
266766,14-OCT-11,13-OCT-11,Amine,,fr,76.67.89.29,andre3@bell.net,13603866,000000120515717,4,5,non,5
266767,14-OCT-11,13-OCT-11,Lilian,,en,70.55.2.182,raggs1@sympatico.ca,13613310,000000120518917,5,5,Do it with a smile!,5
266768,14-OCT-11,13-OCT-11,Caroline,,en,74.12.88.137,henrybliss@sympatico.ca,13608174,000000120519535,5,5,,5
266769,14-OCT-11,12-OCT-11,Bedre,,en,70.29.128.43,rssevigny@sympatico.ca,13600628,000000120506867,5,5,It took a really long time 45 minutes  to one hour. I lost track after 35 minutes.  It was worth it to have it working again though. ,5
266770,14-OCT-11,13-OCT-11,Mouna,,fr,76.68.138.47,clamarche@sympatico.ca,13605514,000000120522570,5,5,absolument rien.,5
266771,14-OCT-11,13-OCT-11,Nagender,,en,64.231.27.79,r.wheler@sympatico.ca,13613264,000000120529640,4,4,,4
266772,14-OCT-11,13-OCT-11,Med Aymen,,fr,70.53.197.91,siroise@sympatico.ca,13614708,000000120534382,3,3,"un appel plus court, 30 min c'est trop long. Les différentes options de Bell sont trop complexes, longues à expliquer, le client reste sur le qui-vive car il a peur de se faire avoir. On veut des forfaits plus clairs, on a pas confiance devant des forfaits compliqués.",2
266773,14-OCT-11,13-OCT-11,Eric,,fr,76.67.84.23,mfb3@sympatico.ca,13611520,000000120514452,5,5, excellent soutien et explication pertinente,5
266774,14-OCT-11,13-OCT-11,Juan,,en,70.53.3.63,myamik58@sympatico.ca,13612108,000000120536029,5,5,"Have more people like the I spoke with.  Very helpful, curtious, friendly,knowledgeable",5
266775,14-OCT-11,12-OCT-11,Sarra,,fr,65.94.164.222,jean.pel@sympatico.ca,13595418,000000120489747,,2,Mon insatisfaction n'est pas liée à la conseillère qui m'a aidée à trouver mon nom d'utilisateur et à choisir un nouveau mot de passe....mais je n'ai toujours pas accès à mon compte: on m'indique que le numéro de compte n'est pas le bon quel que soit celui que j'essaie...,
266776,14-OCT-11,13-OCT-11,Mohamed Sabry,,fr,65.94.3.93,desbiens_lamarre@bell.net,13606244,000000120527252,5,4,,5
266777,14-OCT-11,13-OCT-11,Nelson,,en,76.69.54.15,mikeandjoan@sympatico.ca,13611682,000000120535405,3,4,"Cut down on the ""wait time""",4
266778,14-OCT-11,13-OCT-11,Salvador,,en,174.94.27.219,sfediw@sympatico.ca,13614502,000000120523557,5,5,NA,5
267274,12-OCT-11,23-SEP-11,Mukesh,,en,74.114.172.150,mahadkas@sympatico.ca,13373828,000000120080243,4,4,,4
267275,12-OCT-11,11-OCT-11,Ridha,,fr,70.53.153.219,lceruen@bell.net,13581658,000000120480586,5,5,"Le conseillé a été excellent. 

CEPENDANT: Ne pas me demander de payer 75,00$ pour le non-renvoi d'un modem que vous aviez déjà reçu. Il s'agit soit d'un manque d'organisation de votre part, soit d'une manière insidieuse d'essayer de soutirer de l'argent de vos clients. Dans un cas comme dans l'autre, c'est inacceptable. ",2
267276,12-OCT-11,11-OCT-11,Gilbert,,en,70.26.125.83,dmarineau@bell.net,13577022,000000120484603,5,5,,5
267277,12-OCT-11,08-OCT-11,Kathy,,en,76.71.148.154,jeanvollick@sympatico.ca,13555024,000000120431637,5,5,"Was to tell me, you were deleteing my dist on my camera, now I don't have the pictures.",5
267278,12-OCT-11,07-OCT-11,Salvador,,en,76.67.81.104,mjsearl@sympatico.ca,13547186,000000120401612,4,4,,4
267279,12-OCT-11,06-OCT-11,Devin,,en,70.48.186.124,petersen_bm@bell.net,13535914,000000120378905,5,5,,5
267280,12-OCT-11,11-OCT-11,Souhail,,en,67.70.70.28,alain.lacasse@sympatico.ca,13573696,000000120483484,5,5,,5
267281,12-OCT-11,11-OCT-11,Mark Jason,,en,70.48.7.57,nancy.civello@sympatico.ca,13584090,000000120461642,5,5,"I moved into my brand new home on Aug.22,2011 and we had a really bad experience getting all our bell services connected. We have received 2 bills since moving and there were errors and extra charges so I have had to call in several times. I would highly recommend that improvements be made for customers moving to avoid service disruptions and billing errors. ",4
267282,12-OCT-11,11-OCT-11,Melvin,,en,69.159.185.233,izze@sympatico.ca,13579446,000000120479522,5,5,,5
267283,13-OCT-11,07-OCT-11,John,,en,76.67.95.211,don.mckenzie020@sympatico.ca,13542268,000000120398661,5,5,,5
267284,13-OCT-11,11-OCT-11,Pradheep Kumaar,,en,76.71.35.142,bob.copeland@sympatico.ca,13574942,000000120484612,1,1,"An assistant with better english skills would help with communicating.
I lost my internet service, the tech. says it's a modem problem, 2 days later I get another modem, and I still have the same problem (no DSL light, no service). A tech. finds a loose connection in the road side termination cabinet 1 kilometer from my house. 
Is there not a better way to troubleshoot your internet system? About 2 months ago we had our telephone service terminated because of a connection problem out at the roadside termination cabinet. I'm not pleased with the service that Bell has to offer.
I'm considering another provider.",1
267285,14-OCT-11,12-OCT-11,Raouf,,fr,184.144.181.8,patnik1@sympatico.ca,13599338,000000120510772,5,5,"Le conseiller a fait le travail, le problème c'est l'attente de plus de 25 minutes à me faire répéter que je suis important pour vous, permetter moi d'en douter.De plus le problème était le block d'alimentation de votre router et c'est la deuxième fois que ca ce produit. Si ce produit n'est pas de bonne qualité je croix que vous devriez faire autre chause que le remplacer par un autre pareille, après tout je le pais depuis longtemps en location et ce pour beaucoup plus que le prix d'un rooter acheter en magasin. Donc c'est pour cela que je répondrai à la prochaine question: Pas du tout. J'espère que vous tiendrez compte de mon commentaire avant que j'ai encore le même problème. ",1
267286,14-OCT-11,12-OCT-11,Christian,,fr,70.48.139.192,liseserge@sympatico.ca,13597062,000000120498030,5,5,"Le problème s'est réglé sans l'aide de Christian, il s'est résolu de lui-même avec mon aide ",4
267287,14-OCT-11,13-OCT-11,Alejandro,,en,69.157.118.98,sharon.henry@sympatico.ca,13614568,000000120537880,5,5,,4
267288,14-OCT-11,13-OCT-11,Gavin,,en,70.52.182.188,db.parkinson@sympatico.ca,13606070,000000120521288,3,4,I asked for a password which I had never had before in order to retrieve mail mistakenly by sent by Sympatico  to junk. This task was done successfully but the connection to my gmail account where I store messages and contacts was broken despite Gavin assuring me that this would not happen. I will be calling to get this corrected today.,3
267289,14-OCT-11,13-OCT-11,Andrea,,fr,174.91.249.190,lien.shawn@bell.net,13610436,000000120537314,3,1,"Régler mon problème, tiens! On m'a dit qu'on allait surveiller ma ligne d'internet pour 24 h....car il y a beaucoup de coupures et le signal est très faible. J'ai besoin d'internet haute vitesse pour travailler...je ne suis pas de tout content. ",1
267290,14-OCT-11,13-OCT-11,Jose,,en,76.64.104.224,karen.thorne@sympatico.ca,13609702,000000120518943,5,2,"Increased the speed and fixed the problem of losing my internet connection so frequently.     Jose tried his very best to help....along with everyone else I have spoken with at Bell, but it looks like Bell just doesn't have the equipment to service the area I now live in.",
267291,14-OCT-11,13-OCT-11,Aswathy,,en,76.69.57.144,Cheryl_Hancock@sympatico.ca,13603148,000000120527156,5,5,"It was a simple problem (just changing the time zone so could read proper time when sending and receiving emails). Aswathy took over the computer and fixed it all, so I'll know in the future. Nothing else was necessary to improve my experience. When we were disconnected she called back right away, without me having to go through the process with another representative and wasting time. That was GREATLY appreciated. She also called me back after I intially called customer service to save the cost on my cell, since my incoming calls are free but not my outgoing during the day. That too was impressive.",5
267292,14-OCT-11,13-OCT-11,Brahim,,fr,174.91.239.108,lipari86@sympatico.ca,13610506,000000120525201,5,4,,5
267293,14-OCT-11,13-OCT-11,Jan,,en,70.48.218.211,nneff@sympatico.ca,13612446,000000120516616,3,3,Provide better download times.  What I have is quite unacceptable.  I am used to very high speed downloads but I am getting 500Kbps at bets.,2
267294,14-OCT-11,13-OCT-11,Travis,,en,130.63.125.237,sal.sinopoli@sympatico.ca,13614204,000000120522086,,1,"NEED TO REPLACE MY USELESS BELL HUB.
647 523-1181 OR PUT A MONTHLY CAP ON $ AMOUNT.",2
267295,14-OCT-11,13-OCT-11,Mehdi,,fr,184.144.216.37,therese.couture@sympatico.ca,13615460,000000120524944,1,1,"D'abord le temps d'attente très long. Cet personne n' pas capables de lire le français. Il a répondu à une de mes demandes j'en avais deux dans la même phrase et m'a décroché. 

",
267296,14-OCT-11,12-OCT-11,Gautham,,en,174.95.8.132,j-almog18@sympatico.ca,13594924,000000120487235,5,5,,5
267297,14-OCT-11,13-OCT-11,Michael,,en,67.68.11.90,ann.garrod@sympatico.ca,13603968,000000120523015,5,5,,4
267298,14-OCT-11,13-OCT-11,Elmer,,en,174.89.110.123,cavan1@bell.net,13605192,000000120526680,5,5,"Elmer should be given a pat on the head;he was so helpful to this computer challenged old coot.",5
267299,12-OCT-11,11-OCT-11,Henry,,en,76.64.72.137,rcopley48@sympatico.ca,13585628,000000120474146,4,3,"While instructing on what to do, an explanation of what is happening and what is being changed would be nice.
Henry did this to a certain extent and also answered our questions as we were going(thanks), but a ""play-by-play"" explanation would help us to understand what we are doing. ",4
267821,12-OCT-11,11-OCT-11,Omer Ahmed,,en,70.30.90.67,tonydsmoniz@sympatico.ca,13588158,000000120485907,5,4,complete satisfaction of the problem which is not having wireless capabilities throughout the whole house.,5
267822,12-OCT-11,11-OCT-11,Kevin,,fr,76.67.49.74,alain.cloutier@bell.net,13573694,000000120462403,5,5,Rien de plus!Votre conseiller fut d'une politesse exemplaire ça m'a sécurisé.,5
267823,12-OCT-11,07-OCT-11,Sukumar,,en,74.14.110.131,hphayes@sympatico.ca,13543942,000000120399129,4,2,There was an outage so nobody could resolve my inquiry until the outage had been completeed.,5
267824,12-OCT-11,11-OCT-11,Arbi,,fr,174.95.185.210,fortin48@sympatico.ca,13578002,000000120469602,5,5,,5
267825,12-OCT-11,11-OCT-11,Etienne,,fr,174.93.190.146,lise395@sympatico.ca,13581994,000000120468036,5,4,rien,5
267826,12-OCT-11,07-OCT-11,Mohamed,,fr,70.30.255.21,gaetanlagace@bell.net,13543208,000000120418033,5,5,Tout a été fait et même plus,5
267827,12-OCT-11,11-OCT-11,Mohamed,,en,65.94.64.157,l_faughnan@sympatico.ca,13581468,000000120483280,5,5,,5
267828,12-OCT-11,11-OCT-11,Linda,,en,174.92.68.95,rcdubois@sympatico.ca,13585614,000000120476890,4,3,easyer way to download security package online>>,5
267829,12-OCT-11,11-OCT-11,Kanchumarthi,,en,67.70.1.27,reddod@sympatico.ca,13585652,000000120483315,1,1,"solved the problem, stop putting me on hold and put people on the phone we can understand",1
267830,12-OCT-11,11-OCT-11,Med Karim,,fr,174.95.0.252,cbizier4@sympatico.ca,13575546,000000120483969,5,5,rien.Le tech. a été excellent. Il y a cependant des choses que je n'aime pas chez Bell,3
267831,12-OCT-11,05-OCT-11,Lukasz,,fr,65.93.157.196,taieb_tnj@bell.net,13525154,000000120352852,5,5,,5
267832,12-OCT-11,11-OCT-11,Grace,,en,70.30.49.211,mjsfeet@sympatico.ca,13583534,000000120477909,5,5,Nothing,4
267833,12-OCT-11,08-OCT-11,Vijay,,en,184.147.130.196,kirkmiller@sympatico.ca,13555636,000000120426362,1,1,"Call back as promised....
We did eventually call back and spoke with a Cathy who seem to have gotten our issues resolved.",1
267834,12-OCT-11,11-OCT-11,Sihem,,fr,70.50.148.49,yboileau@sympatico.ca,13588890,000000120477377,2,4,"Votre conseiller aurait avantage à suivre une formation sur la manière de mettre le client à l'aise lorsqu'il est confronté à un problème technique, aussi insignifiant qu'il puisse paraître à ses yeux.La patience et l'affabilité ont toujours meilleur goût!",3
267835,12-OCT-11,10-OCT-11,Jamel,,fr,65.93.55.30,ra.boulet@bell.net,13571136,000000120450970,5,5,"Le problème a été résolue. Je suis
entièrement satisfait du résultat.
merçi de votre aide.",5
267836,12-OCT-11,08-OCT-11,David,,en,76.67.111.162,dalebreen@sympatico.ca,13553284,000000120423228,3,1,"Your agent servicing me in billing dropped my call and never returned it

I am about to move houses and this gives me good incentive to switch Internet and phone providers
",2
267837,12-OCT-11,11-OCT-11,Alun,,en,184.148.182.142,lisantom@sympatico.ca,13581978,000000120465258,5,5,wait time on phone was long,4
267838,13-OCT-11,12-OCT-11,Aswathy,,en,206.248.165.173,rmazi@bell.net,13600328,000000120488225,5,5,"While working on the phone with Bell, the speed was adjusted as per the profile, tok on testing - however, the issue remains - later in the evening it seems the profile was lowered again and back to slower speeds - what the heck?",3
267839,13-OCT-11,12-OCT-11,Aqeel,,en,70.48.210.205,eugene.knapik@sympatico.ca,13593362,000000120512572,4,5,Resolve issue more quickly.,4
267840,13-OCT-11,12-OCT-11,Ajay,,en,184.145.57.177,gtaalarms@bell.net,13594330,000000120509714,5,5,just have persons there like this one!!!,5
267841,13-OCT-11,11-OCT-11,Manel,,fr,76.70.63.196,lucie.potvin@sympatico.ca,13582282,000000120462059,4,5,"M'informer des forfaits disponibles avant que je m'en aperçoive.

Lors de la réception de ma facture, je me suis aperçue que je dépassais la limite disponible de mon forfait internet.

Deuxièment, la compagnie Bell passe son temps à m'envoyer de la publicité pour le service de télévision. C'est un service que je ne peux pas avoir parce que je demeure en condo et on n'a pas le droit d'avoir de soucoupe. Je l'ai mentionné à 2 de vos représentants et on continue à envoyer de la publicité au lieu de vérifier les services que nous avons déjà et de s'assurer avec le client que ce sont les bons.  ",4
267842,13-OCT-11,12-OCT-11,Stacey,,en,67.68.37.10,piafrate@sympatico.ca,13599546,000000120504348,1,1,,1
267843,13-OCT-11,11-OCT-11,Bobbi-Lynn,,en,69.158.83.47,jcaslin@bell.net,13579844,000000120462809,1,1,"I upgraded my internet on Oct 11 and was told by the person I spoke with that it was a modem switch and one would be dropped off and I could make the switch myself and it would all be switched on Thursday, Oct. 13. 
My internet was unavailable as of the afternoon of October 11th. I called to find out why and spent 2 hours being transferrred between various departments trying to find out why it was down and finally being told I would just have to wait until the 13th; that it wasn't a modem switch, that a technician needed to be involved and that I could not get my initial service restored because it was in the system for a switch on the 13th and there was nothing they could or would do. 
I do not understand why, for an upgrade, my service went down, that the person I spoke with initially misinformed me about a simple modem change and did not inform me that I would lose internet for a day and a half and why I could not get my initial service back until the actual upgrade happened. 
The whole process was extremely frustrating and I lost a day and a half of productivity. 

 ",2
267844,13-OCT-11,12-OCT-11,Melanie,,en,184.144.23.75,toolinc@sympatico.ca,13602292,000000120491943,2,4,Make your staff more knowledgeable about your product and service. It seems one hand does not know what the other hand is doing.,3
267845,13-OCT-11,11-OCT-11,Revathi,,en,70.27.107.181,stachniak@sympatico.ca,13587372,000000120477731,5,5,,5
267846,13-OCT-11,12-OCT-11,Ashwini,,en,174.91.100.107,blacksheep32@sympatico.ca,13590842,000000120495065,3,1,I still don't have WiFi that I am paying for.,4
267847,13-OCT-11,12-OCT-11,Nikitha,,en,174.92.101.3,hwhitehead@bell.net,13594754,000000120510049,4,5,I was very happy with the service I got.,4
267848,13-OCT-11,12-OCT-11,Luis,,en,65.93.117.29,rmmathur@sympatico.ca,13600336,000000120510428,5,5,All worked well,5
267849,13-OCT-11,12-OCT-11,Mariem,,fr,184.144.206.11,dan.desjar@sympatico.ca,13592178,000000120492817,3,3,améliorer la qualité de la compréhension du français des conseillers,4
267850,13-OCT-11,12-OCT-11,Cindy,,en,74.14.147.63,williamnewhouse@sympatico.ca,13602772,000000120508825,5,5,I can't think of anything. The young lady who assisted me was very informed and informative.,5
267851,13-OCT-11,12-OCT-11,Linda,,en,70.29.91.134,Jumala@sympatico.ca,13589284,000000120495519,5,3,For now: keep doing as good as you have been doing.,5
267852,11-OCT-11,11-OCT-11,Mohamed,,en,174.91.193.149,crsteiner@sympatico.ca,13566596,000000120458933,5,5,N/A,4
268379,11-OCT-11,10-OCT-11,Maria,,en,184.147.122.199,fdhunter@bell.net,13567414,000000120448398,5,5,less wait time,4
268380,14-OCT-11,13-OCT-11,Kevin,,en,70.30.82.63,danandpaula@sympatico.ca,13605880,000000120527112,5,5,,5
268381,14-OCT-11,13-OCT-11,Manuel,,en,70.27.181.217,cmzedo@sympatico.ca,13605614,000000120520245,5,5,"My rep's name was Alex, he was clear, efficient, fixed my problem in under 1/2 hour and had a bit of a sense of humour. My past experience hasn't always been that good so it appears improvements have been made. ",5
268382,14-OCT-11,13-OCT-11,Seshadri,,en,70.29.122.58,david.warren@sympatico.ca,13606032,000000120514187,4,4,,4
268383,14-OCT-11,13-OCT-11,Serge,,en,70.30.147.164,kimjee@bell.net,13609928,000000120517421,5,5,nothing! Serge was fabulous!,5
268384,14-OCT-11,13-OCT-11,Nora,,en,174.94.27.35,peter.andreae@sympatico.ca,13612944,000000120516901,4,4,,5
268385,14-OCT-11,13-OCT-11,Rocco,,en,65.95.164.67,soups@sympatico.ca,13614862,000000120514865,4,4,,4
268386,14-OCT-11,13-OCT-11,Michael,,en,142.142.14.55,marla.rivers@sympatico.ca,13611196,000000120521254,4,3,,4
268387,14-OCT-11,11-OCT-11,Anne,,en,174.95.255.146,bobby.sharer@sympatico.ca,13574962,000000120462227,4,4,,5
268388,14-OCT-11,13-OCT-11,Mary ruksana,,en,174.95.23.238,nmpy@sympatico.ca,13612438,000000120524226,5,5,,5
268389,14-OCT-11,13-OCT-11,Yves,,en,70.30.72.102,cethier002@sympatico.ca,13605246,000000120517861,5,5,Nothing.,3
268390,14-OCT-11,13-OCT-11,Brenda,,en,76.64.197.115,terrywells@bell.net,13615402,000000120533922,5,5,"Absoutelt nothing 
Very helpful and happy to do it",5
268391,14-OCT-11,12-OCT-11,Oscar Ernesto,,en,174.92.139.126,berscott@bell.net,13590706,000000120505047,5,5,One problem I had was I could hardly hear Oscar - I do not have a hearing problem.  His voice was very faint ,5
268392,14-OCT-11,12-OCT-11,Gloria,,en,67.71.82.138,joanneetherington@bell.net,13595740,000000120509744,4,4,,4
268393,14-OCT-11,13-OCT-11,Rodrigues,,en,174.94.32.246,2woodeyes@sympatico.ca,13603082,000000120530919,5,5,nothing,5
268394,14-OCT-11,12-OCT-11,Sebastian,,en,184.147.1.165,jynxed@sympatico.ca,13596166,000000120507621,5,5,,5
268395,14-OCT-11,13-OCT-11,Lisa,,en,174.88.6.74,2sewtwill@sympatico.ca,13603080,000000120527316,5,5,nothing,4
268396,14-OCT-11,13-OCT-11,Philip,,en,174.88.66.179,edwardsiu@sympatico.ca,13606770,000000120515553,4,5,The replacement line which runs from the main line in our back garden to the house seems to be lower than the line which it replaces. My wife expresses some concern about  possible tangling of clothes from the washing line which passes beneath the new line.,5
268397,14-OCT-11,13-OCT-11,Lahouari,,fr,70.29.162.144,yleg@bell.net,13616272,000000120528093,4,5,ça s'est bien passé,4
268398,14-OCT-11,13-OCT-11,Antony,,en,184.148.125.228,ivorhelen@sympatico.ca,13608574,000000120519320,2,2,Antony installed (with my permission) Firefox on my computer without my understanding of what it was or if it was necessary. It created a problem with our hotmail account so I had to place a second call later that day. The immediate problem was solved through Google Chrome(accessing a website) but am not sure if his recommendation of getting a technician to install Adobe Flash Player is the long term solution. ,3
268399,14-OCT-11,13-OCT-11,Basho,,en,64.231.92.223,da.agar@sympatico.ca,13605840,000000120528372,3,1,My problems should have been resolved quicker. This has been going on for three weeks!!!!!!!!!!!!!!!!!,2
268400,14-OCT-11,13-OCT-11,Insaf,,fr,70.30.209.87,perso10@sympatico.ca,13612940,000000120514891,5,5,"s/v/p de grace changer votre systeme de facturation,les forums sont plein de personne qui ont quitter bell a cause de votre facturation incompréensible qui facture les mois en avance ou l inverse.peut importe c est un vrai charrabia de ci retrouvé.merci de faire suivre a qui de droit",4
268401,14-OCT-11,12-OCT-11,Nizar,,fr,206.48.240.166,cl104462@sympatico.ca,13591768,000000120510596,3,3,,4
268402,14-OCT-11,13-OCT-11,Baltharaj,,en,67.68.12.151,ashok.parekh@sympatico.ca,13604120,000000120537257,5,5,,5
268403,14-OCT-11,13-OCT-11,Srinivasan,,en,76.69.113.87,meadg@sympatico.ca,13611442,000000120518769,3,,,2
268404,14-OCT-11,13-OCT-11,David,,en,65.93.149.78,gabetrim@sympatico.ca,13607420,000000120519887,4,4,"I'm being a landed immigrant of 40 years and a Canadian citizen for 35, done good on the phone for about until 20 years ago. Around that time  increasingly more foreign born people started getting hired in customer -service call centres. Having foreign accent myself I would NEVER consider taking such positions not wanting callers be forced to ask me to repeat words I said but they didn't understand. The fellow I talked to was very polite, patient and helpful but I felt embarrassed not being able to get averything he said the first time. ",5
268405,14-OCT-11,13-OCT-11,Yosimar,,en,174.94.26.145,teofilo.vieira@sympatico.ca,13615382,000000120523394,5,4,,4
268406,14-OCT-11,12-OCT-11,Aleem,,en,69.159.47.85,rnbneville@sympatico.ca,13600340,000000120508568,1,2,have someone who can speak understandable english,1
268407,14-OCT-11,13-OCT-11,Juan,,en,76.67.5.16,capofamily@sympatico.ca,13605034,000000120537660,2,3,The agent that I spoke with did not understand my inquiry. I spent approx. 25 min. on the phone with him before he understood that I was having problems with my toolbar. The problem was eventually solved. I've always been previously happy with Bell service. ,4
268408,14-OCT-11,11-OCT-11,Felix,,en,184.145.113.249,garyandval@sympatico.ca,13578268,000000120471543,5,5,,5
268409,14-OCT-11,11-OCT-11,Achref Badii,,fr,64.254.235.157,marimath@sympatico.ca,13582752,000000120477391,3,1,"Depuis vos travaux, ma ligne téléphonique fonctinne par intermitence.",2
268410,14-OCT-11,10-OCT-11,Antony,,en,174.91.246.99,marlyne.isaac@sympatico.ca,13569912,000000120450665,5,5,,4
268411,14-OCT-11,13-OCT-11,Aguibou,,fr,70.52.97.184,st.gagnon@sympatico.ca,13614930,000000120534318,5,5,,5
268412,14-OCT-11,12-OCT-11,Divine,,en,70.30.54.208,uhamdani@sympatico.ca,13602424,000000120499240,4,4,,4
268413,14-OCT-11,04-OCT-11,Kathy,,en,65.92.12.31,jggm@sympatico.ca,13504674,000000120334823,5,5,,5
268414,14-OCT-11,13-OCT-11,Niyaz,,en,64.231.206.44,ronnie.loretta@sympatico.ca,13613872,000000120516237,3,3,,4
268415,14-OCT-11,13-OCT-11,Srinivasan,,en,174.95.151.135,colleenmaec@sympatico.ca,13605654,000000120528972,5,5,,3
268416,14-OCT-11,10-OCT-11,Andrea,,en,70.27.159.132,anthony.liota037@sympatico.ca,13565588,000000120457368,2,2,She did not know what she was doing,2
268417,14-OCT-11,11-OCT-11,Ritwik,,en,70.48.2.85,kary.ann@sympatico.ca,13580954,000000120462939,3,1,"A call back would have been nice.
Twice this year I had problems.  Once my internet, I was without for 2 weeks aprx. and still was charged full price.  And now no email, had to call back 3 times befoe someone did something. 
I'm I going to get a credit for this time and last time also?
We paye for a service, so a service would be nice.",2
268418,14-OCT-11,13-OCT-11,Lobna,,fr,76.67.90.28,kolodenchouk@sympatico.ca,13609992,000000120526968,5,5,rien tout c'est déroulé a merveile lobna m'a tres bien servi et elle est tres attentionnée a nos besoin.merci.RK.,5
266779,11-OCT-11,11-OCT-11,,,fr,132.204.249.19,,,,1,1,,1
266780,11-OCT-11,10-OCT-11,Josue,,en,64.228.68.154,rdhumber@bell.net,13571234,000000120456494,5,5,local person or service in canada,4
266781,11-OCT-11,09-OCT-11,Arun,,en,76.67.133.100,hjcleland@sympatico.ca,13561580,000000120437565,3,1,Remove windows live from my computer! It is driving me crazy! Think you have made me an apple customer!,1
266782,11-OCT-11,15-SEP-11,Adel,,fr,67.68.165.121,pindimafuta@sympatico.ca,13271736,000000119910248,4,4,,5
266783,11-OCT-11,09-OCT-11,Chenrup,,en,69.159.84.117,joeruthcad@sympatico.ca,13562018,000000120439609,4,4,I do not think you could of done better as the problem was solved & that was the best you could do..,5
266784,11-OCT-11,26-SEP-11,Elmer,,en,174.92.106.208,joan.whitney025@sympatico.ca,13402268,000000120145665,4,5,,5
266785,11-OCT-11,10-OCT-11,Elmer,,en,76.64.140.191,john.turner@bell.net,13568764,000000120456334,1,1,Provide information to satisfy me that my problem with Bell's change of e-mail addressing policy will be reviewed.,1
266786,11-OCT-11,07-OCT-11,Selim,,fr,67.68.201.23,sitomon@sympatico.ca,13549904,000000120403425,5,5,,5
266787,11-OCT-11,09-OCT-11,Priya,,en,24.202.19.201,lrota@sympatico.ca,13562588,000000120437893,2,2,Fixed the phone line which caused the DSL to flash - I still don't have internet service not to mention wireless which I'm paying for.  I was told the lines would be inspected in my area.,2
266788,11-OCT-11,12-SEP-11,Mohd,,en,70.53.208.199,mdkstudios@sympatico.ca,13227488,000000119834198,5,5,"nothing all was perfect!
",5
266789,11-OCT-11,10-OCT-11,Adel,,fr,70.52.53.34,jean.dauth@sympatico.ca,13568474,000000120453303,5,5,,4
266790,11-OCT-11,10-OCT-11,Badreddine,,fr,174.93.240.122,girrac@sympatico.ca,13567796,000000120457635,2,2,On a rétabli l'internet mais le système sans fil ne fonctionne pas...Le préposé au soutien technique croit que le problème vient du modem... Donc le problème n'a pas été résolu...,2
266791,11-OCT-11,10-OCT-11,Mudilyar,,en,67.71.79.156,PAT-64@sympatico.ca,13565107,000000120455560,4,5,nothing the agent who helped was very helpful and answered all my questions.,5
266792,11-OCT-11,09-OCT-11,Chenrup,,en,174.93.9.158,rlwadel@sympatico.ca,13563808,000000120436931,4,3,had the part available for pickup from a store as we lost 2 days use waiting for the part,3
266793,11-OCT-11,08-OCT-11,Nabil,,fr,70.49.53.206,ouellette48@sympatico.ca,13557240,000000120435301,5,5,,5
266794,14-OCT-11,13-OCT-11,Sabha,,en,174.95.219.227,derohar@sympatico.ca,13606238,000000120529392,1,,"have reps that english canadians can understand , and answer the questions asked instead of telling me i am wrong. since you have recorded all calls you could look back and see my confusion from previous calls. ",1
266795,14-OCT-11,13-OCT-11,Rym,,fr,67.68.253.37,nickgoug@sympatico.ca,13612346,000000120527238,5,4,rien,4
266796,14-OCT-11,13-OCT-11,Andrea,,en,64.228.143.210,fcbc@sympatico.ca,13607104,000000120514440,5,5,Nothing really.,5
266797,14-OCT-11,12-OCT-11,Ashwini,,en,184.146.68.71,mykasauli@sympatico.ca,13598742,000000120506313,5,5,"The service and assistance were very courteous.
The Service Provider had the  understanding of my problem and the patience required to help me find the solution.  I am really impressed with the service.",5
266798,14-OCT-11,13-OCT-11,Chaouki,,fr,76.69.204.252,ghislaine.lanthier@sympatico.ca,13607650,000000120526825,5,5,,5
266799,14-OCT-11,13-OCT-11,Cindy,,en,70.31.74.15,don.weir@sympatico.ca,13606486,000000120515007,5,5,"Do not want to speak with an off shore person again. Matter was not resolved untill I spoke with a Canadian person,after 2 weeks and 3 offshore calls.",3
266800,14-OCT-11,03-OCT-11,Ramzi,,fr,76.67.84.23,mfb3@sympatico.ca,13493288,000000120308022,4,1,poser plus de questions,5
266801,14-OCT-11,13-OCT-11,Wael,,fr,184.144.216.37,therese.couture@sympatico.ca,13615458,000000120530800,5,5,,3
266802,14-OCT-11,13-OCT-11,Jacques,,fr,70.29.248.3,msaum@sympatico.ca,13612038,000000120516697,4,4,"Le problème n'a pu être réglé avec ce contact car la situation, selon ce que j'en ai compris,  demandait l'intervention des services techniques (pourtant c'est le choix que j'avais fait en appelant!) ...mais cela s'est fait plus tard lorque quelqu'un d'Ottawa m'a rappelé en soirée après qu'on se soit manqué dans l'avant-midi vers 11:30. Toutefois la personne qui a réglé le problème à Ottawa m'a satisfaite totalement car elle m'a aidé à comprendre ce qui se passait avec mon service de sécurité internet (n'était plus activé) et ce que je pourrais faire la prochaine fois lorsque je vais re-configurer les ordinateurs qu'on  a à la maison suite à des acquisitions récentes à cause le l'âge avancé de mon vieil ordinateur...",5
266803,14-OCT-11,13-OCT-11,Frank,,en,67.70.86.94,doug.hotston@bell.net,13606552,000000120537076,5,4,,4
266804,14-OCT-11,13-OCT-11,Mohamed,,fr,174.88.116.45,b_juteau@sympatico.ca,13604254,000000120517121,4,4,,5
266805,14-OCT-11,13-OCT-11,Elijah,,en,70.54.152.159,fszeto@sympatico.ca,13607376,000000120531270,1,1,"It was not the tech who answered the call's fault for my dissatification. Due to imcomplete detailed reports from the previous techs who tried solving my tecnical issue, I wasted 20 min each time I call for the tech person to go thru the same steps to come to the conclusion that it was not a problem at my site, rather it was a Bell problem.",2
266806,14-OCT-11,13-OCT-11,Aswathy,,en,70.26.54.140,m.gouvis@sympatico.ca,13610846,000000120521854,4,4,,4
266807,14-OCT-11,13-OCT-11,Victoria,,en,70.54.88.55,sandra.mohr@sympatico.ca,13614288,000000120527854,1,1,I was told they can't help me...that it's a Microsoft problem.  I wonder if Rogers would tell me the same thing..........,3
266808,14-OCT-11,13-OCT-11,Jose,,en,70.29.237.148,shellard@bell.net,13614608,000000120517206,5,5,Jose was outstanding.,5
266809,14-OCT-11,17-JAN-11,Stephen,,en,67.68.16.6,murrayanderson3@bell.net,10703083,000000114440954,5,5,,4
266810,14-OCT-11,13-OCT-11,Sowjanya,,en,76.68.124.142,farid1947@sympatico.ca,13607082,000000120534868,4,4,,5
266811,14-OCT-11,13-OCT-11,Sarah,,fr,65.92.85.45,mimalali@sympatico.ca,13611738,000000120529341,1,1,la dernière personne Mme Sarah a été très bien mais les 2 autres qui m'ont répondu depuis 15 jours un gros zéro et de plus ils avaient de la difficulté à parler françcais,1
266812,14-OCT-11,13-OCT-11,Mohd,,en,70.29.124.135,eric.wrate@sympatico.ca,13606948,000000120533104,5,5,nothing I can think of,5
266813,14-OCT-11,13-OCT-11,Bry,,en,76.67.98.238,anne.kisyk@bell.net,13603980,000000120522936,5,5,"I have Performance pkg however in my area I am unable to have the 6 mg speed the pkg includes,residential areas should be better defined what services are available before pkgs are sold.",5
266814,14-OCT-11,13-OCT-11,Joseph,,en,184.148.125.228,ivorhelen@sympatico.ca,13608572,000000120527135,3,4,Joseph corrected a problem which was created by an earlier call to Bell - however I'm still not sure that what he recommended is necessary.,3
266815,14-OCT-11,13-OCT-11,Iris,,en,63.135.5.244,ahcarr@sympatico.ca,13603560,000000120521271,5,5,nothing,4
266816,14-OCT-11,13-OCT-11,Samantha,,en,99.248.193.91,skycaptain@bell.net,13614746,000000120523935,1,1,Hire more experience technician,1
267300,12-OCT-11,11-OCT-11,Prue,,en,184.146.77.154,vd.bozzelli@sympatico.ca,13588394,000000120462675,3,3,,2
267301,13-OCT-11,12-OCT-11,Farhana,,en,65.95.101.232,renato.barichello@sympatico.ca,13600112,000000120509723,5,5,Nothing,5
267302,13-OCT-11,11-OCT-11,Josi,,en,174.92.73.232,gdesormeaux@bell.net,13578322,000000120477196,4,4,,4
267303,13-OCT-11,12-OCT-11,Ashwini,,en,70.29.56.7,aemleblanc@sympatico.ca,13589652,000000120489618,1,1,Fix my Internet access properly once and for all. ,1
267304,13-OCT-11,12-OCT-11,Dan,,en,70.30.224.113,angie.steve@sympatico.ca,13590092,000000120509619,5,5,,5
267305,13-OCT-11,12-OCT-11,Kalyca,,en,70.26.11.168,pat_lyn.obrien@sympatico.ca,13599318,000000120488382,5,5,Kalyca was able to answer my questions and bring resolution re: phone and internet but had to pass me on to another CS re: my satelite service. It would be helpful if one CS person could respond to all service enquiries.,5
267306,13-OCT-11,11-OCT-11,Robert,,en,70.24.206.167,mzahorec@sympatico.ca,13584016,000000120472654,4,2,The person I spoke with was helpful but I could not complete my call because I was urgently called away.,4
267307,13-OCT-11,12-OCT-11,Anne-Marie,,fr,64.228.85.205,elemieux2006@sympatico.ca,13593200,000000120498018,5,4,aide recu anne-marie  125 %,4
267308,13-OCT-11,12-OCT-11,Adnan,,en,70.24.0.118,buckland_1@sympatico.ca,13591162,000000120503564,5,5,Nothing,5
267309,13-OCT-11,12-OCT-11,Sujay,,en,70.51.180.212,p_nobel@sympatico.ca,13599230,000000120504892,1,1,,1
267310,13-OCT-11,12-OCT-11,Raul,,en,184.145.61.207,norabret@sympatico.ca,13599062,000000120512978,3,3,I was in the wrong place.Raul signed me up for a program that I will try when 24 hours has passed and I hope that they will have the answer.,3
267311,13-OCT-11,11-OCT-11,Camille,,fr,50.100.106.93,normandveilleux14@sympatico.ca,13584466,000000120469635,1,1,POUR MOI J`AIMERAIS ÊTRE CAPABLE DE PARLER À QUELQU`UN QUI PARLE FRANÇAIS COMME MOI C`EST À DIRE PAS D`ACCENT VOYEZ VOUS POUR UNE PERSONNE MALENTENDANTE COMME MOI CÈST TÈRS DIFFICILE DE COMPRENDRE,
267312,13-OCT-11,11-OCT-11,Ramzi,,fr,174.95.119.206,guillot.famille@sympatico.ca,13578756,000000120484878,4,4,,5
267313,13-OCT-11,11-OCT-11,Matthew,,fr,69.157.134.59,boubou_c@bell.net,13575030,000000120480239,3,5,,5
267314,13-OCT-11,12-OCT-11,Kevan,,en,174.91.10.98,pekka_j.hanninen052@sympatico.ca,13599452,000000120503016,5,5,,5
267315,13-OCT-11,12-OCT-11,Ronald,,en,174.89.130.168,ricclark@sympatico.ca,13600196,000000120512359,5,5,nothing,5
267316,13-OCT-11,12-OCT-11,Romany,,en,174.93.86.230,s_cangialosi@sympatico.ca,13600762,000000120500600,1,1,"After my 3rd call about the same isseue, you would think that my issue would have been resolved by now.  But it hasn't.",2
267317,13-OCT-11,05-OCT-11,Badreddine,,fr,74.15.214.198,ricauchon@sympatico.ca,13523618,000000120371362,4,4,attente trop longue,4
267318,14-OCT-11,13-OCT-11,Reuben,,en,70.31.74.147,bmagwood@bell.net,13604656,000000120530594,5,5,nothing,5
267319,14-OCT-11,13-OCT-11,Michael,,en,64.229.83.112,dg.audette@sympatico.ca,13606278,000000120526073,5,4,,5
267320,14-OCT-11,13-OCT-11,Brenda,,en,50.100.38.31,rong1943@bell.net,13613868,000000120535411,2,1,fix my problem of conecting a new wireless computer to my system,3
267321,14-OCT-11,13-OCT-11,Venkatesh,,en,70.52.166.235,pthiessen7@sympatico.ca,13613216,000000120524994,5,5,nothing,5
267322,14-OCT-11,06-OCT-11,Latregan,,fr,69.159.130.20,gilles503@sympatico.ca,13530910,000000120379265,4,4,,5
267323,14-OCT-11,13-OCT-11,Stephen,,en,69.158.135.240,optomistic@sympatico.ca,13612594,000000120533087,,1,after 2 calls from bell and many calls and waiting by me I still do not know what the internet reception problem is and will not call again,3
267324,14-OCT-11,13-OCT-11,Juan,,en,69.159.23.81,ron2495@sympatico.ca,13613842,000000120518546,4,1,,3
267325,14-OCT-11,13-OCT-11,Brahim,,fr,76.69.207.21,robert.gunard@sympatico.ca,13613728,000000120525614,2,5,"Selon mon technicien, le problèeme du côté de sympatico aurait pu être résolu
plus rapidement, Il en a fallu plus de 30 minu
tes",5
267326,14-OCT-11,13-OCT-11,Mohamed Amine,,fr,76.71.221.249,pierre.rousseau005@sympatico.ca,13613038,000000120524174,5,4,rien,5
267327,14-OCT-11,13-OCT-11,Fodie,,fr,174.91.19.188,nicolethibault6@sympatico.ca,13612388,000000120519309,5,5,Rien car pour une fois le représentant a su régler mon problème dans un temps record.  Merci Fodie.,5
267328,14-OCT-11,13-OCT-11,Eric,,fr,70.26.185.236,daniearsenault@sympatico.ca,13605902,000000120519100,5,5,,5
267329,14-OCT-11,13-OCT-11,Anis,,fr,67.68.66.239,gisele.bourassa@sympatico.ca,13607730,000000120532542,4,1,Anis a bien essayer de résoudre mon problème mais il n'était pas assez compétent. Il a consulté son superviseur qui devait me telephoner et il ne l'a jamais fait.  Pas très professionnel le monsieur. ,3
267330,14-OCT-11,13-OCT-11,Tathiana,,en,184.146.131.232,hefalump83@bell.net,13608120,000000120519997,3,3,"Tathiana was terrific, but I had real trouble getting rid of cogeco to implement e-mail.Cogeco is still an ""error"" on my screen",4
267331,14-OCT-11,13-OCT-11,Eric,,en,74.12.117.199,lisa.menard@sympatico.ca,13610512,000000120515690,5,5,Nothing.  Eric dealt with my problem perfectly.,5
267332,14-OCT-11,13-OCT-11,Priya,,en,74.12.137.88,sharon-tonybernard@sympatico.ca,13614567,000000120520051,1,1,"The problem has been a wireless connection problem since a new 'N?' combined modem/router replaced my modem which crashed a month ago. The connection was not as good as with the old router which ""was no longer needed"". There was no real help given in that I was told that the 'problem' was limited by the range of the router to about 30 feet and the two laptops were separated by about 50-60 feet and one story in the house. 
The 'fix' was to upgrade to a much more expensive package - about double my current expense!
On my own I thought that placing the modem as close to halfway between the two computers might solve the problem - and it did. So far things are now working well.
I am upset that 1. This alternative was not recommended and 2. I felt that the 'new' 'N' modem/router is likely a cheaper model designed to frustrate consumer like myself into being pressured into an unnecessary expensive upgrade. NOT GOOD!!",1
267333,14-OCT-11,10-OCT-11,Antony,,en,70.51.111.189,mikecutz_1@bell.net,13570224,000000120448496,5,5,,5
267334,14-OCT-11,13-OCT-11,Zaccheus,,en,64.231.128.218,bikerbabafreedom64@sympatico.ca,13604581,000000120527862,2,1,I still have the same problem.,4
267335,14-OCT-11,13-OCT-11,Diego,,en,174.94.53.5,daniellepaterson@bell.net,13605934,000000120532112,5,5,"There was nothing, the service was excellent.",5
267336,14-OCT-11,13-OCT-11,Arun,,en,64.231.2.180,sonya_billy@sympatico.ca,13614844,000000120516498,5,5,"nothing it was great, so much better service than before",5
267337,11-OCT-11,10-OCT-11,Benazir,,en,184.147.131.243,theharleys@sympatico.ca,13572428,000000120455766,4,4,,5
267338,11-OCT-11,10-OCT-11,Ahmed,,en,174.95.10.16,drmorton@sympatico.ca,13567144,000000120447435,5,5,Had a bit of difficulty understanding the Indian accent,5
267339,12-OCT-11,11-OCT-11,Gabriela,,en,69.158.136.228,alanjbrown@sympatico.ca,13573722,000000120468281,5,5,nothing,5
267853,11-OCT-11,03-OCT-11,Aleem,,en,174.92.79.214,zoqk42@sympatico.ca,13498370,000000120305696,3,2,"He was not able to get my email working and escalated the call, however, I received no followup contact from any one.  The issue was resolved by a different CRS this morning in approx 10 miniutes.  Martin actually stayed on the phone and tested both email addresses to endure they worked.",3
267854,11-OCT-11,07-OCT-11,Gilberto Jose,,en,65.92.77.169,annandfloyd@sympatico.ca,13539998,000000120414845,5,5,,5
267855,11-OCT-11,05-OCT-11,Hadhemi,,fr,67.68.110.177,benotmorin@sympatico.ca,13514152,000000120360938,5,5,Tout fut parfait.,5
267856,11-OCT-11,07-OCT-11,Georges,,en,174.88.246.63,vicbren@sympatico.ca,13551004,000000120406503,4,4,,4
267857,11-OCT-11,10-OCT-11,Radhia,,fr,207.107.243.67,martin.lemieux@bell.net,13569928,000000120446584,5,,La conseiller a procéder a la modification au système pour mon forfait mais cela n'est pas certain lorsque cela sera appliquer... ,5
267858,11-OCT-11,07-OCT-11,Eric,,en,184.147.9.120,rralph_1@sympatico.ca,13549272,000000120398475,1,2,My outgoing email from outlook now has a return address of rralph_1@sympatico instead of my domain address of rralph@cidpowerline.com.  Numbner 1 I was not informed of the pending change.  I only found out about the change when I had missed numereous emails for over 1 1/2 weeks and someone had to question it.  I'm not very happy with this and am currently looking to find a provider that can give me the service I once had.,2
267859,11-OCT-11,10-OCT-11,Roy,,en,74.210.34.29,ricknessa@sympatico.ca,13571382,000000120457721,3,4,"Not charge me for something i never recieved.  Now i had to call to get my money for a service i did not order, now here i am doing a survey for the same thing",1
267860,11-OCT-11,10-OCT-11,Danny,,en,68.179.125.153,tibella.ca@sympatico.ca,13572464,000000120453890,5,5,"ask if I have done anything to fix it myself before I called.
I told the first guy that I already done all the steps they usualy make you do. He still made me do them again and only then did transfer me to tech level 2. The second guy was amazing and went beyond customer service help.",5
267861,11-OCT-11,06-OCT-11,Daniel,,en,184.148.64.117,lesmcphail@sympatico.ca,13533324,000000120396551,5,4,Nothing,5
267862,11-OCT-11,10-OCT-11,Hema,,en,70.49.160.29,aryvh@sympatico.ca,13565686,000000120457843,4,5,some difficulty understanding due to language/accent,5
267863,11-OCT-11,10-OCT-11,Omer Ahmed,,fr,70.49.75.72,bosquet3@sympatico.ca,13566018,000000120454250,2,3,,
267864,11-OCT-11,10-OCT-11,Jhon,,en,69.158.70.4,locke2@sympatico.ca,13569498,000000120453735,4,4,,5
267865,11-OCT-11,08-JUN-11,Edwin,,en,76.66.167.206,jan.sammer@sympatico.ca,12264433,000000117654856,4,4,"WhenI noticed diffulties with my internet functions It tok Bell long time to get my attention. 
.I knew it was  mecanical problem and I got new modem. 
Iam satisfied and T.Y.anyway ! HANA S.
I am happy and T.Y. anyway !",5
267866,11-OCT-11,07-OCT-11,Armando,,en,74.15.34.173,jimarmes@sympatico.ca,13544630,000000120403942,5,5,,5
267867,11-OCT-11,10-OCT-11,Moncef,,fr,67.68.111.174,deniseanctil@sympatico.ca,13566942,000000120447252,4,4,,5
267868,11-OCT-11,10-OCT-11,Keith,,fr,70.48.120.230,jacinthe.claude2@sympatico.ca,13568300,000000120455882,5,5,"non,mais oui sur mes forfait cell,cela fais longtemps que je suis avec  bell donc je m'attent a de meilleur forfait,merci pour votre travaille",5
267869,11-OCT-11,10-OCT-11,Juliio,,en,174.92.51.48,jfeddington@sympatico.ca,13568582,000000120456135,5,5,,5
267870,11-OCT-11,10-OCT-11,Oliver,,en,70.31.154.243,jatoovey@sympatico.ca,13568416,000000120456668,5,5,,5
267871,11-OCT-11,11-OCT-11,Dilip,,en,174.95.115.2,danny.langton@sympatico.ca,13566760,000000120458793,1,1,I called for a billing inquiry and ended up getting my internet disconnected.  I had to call back several times and had to repeat myself each time.  This is stupid.,1
267872,11-OCT-11,10-OCT-11,Henry,,en,50.101.233.143,choclily@sympatico.ca,13566372,000000120453779,5,5,,5
267873,11-OCT-11,10-OCT-11,Houcem,,en,216.209.139.45,woodcraft@sympatico.ca,13572898,000000120452247,5,5,,5
267874,11-OCT-11,06-OCT-11,Wissem,,fr,67.68.227.12,coulombe.claudette@sympatico.ca,13528908,000000120391212,5,4,,5
267875,11-OCT-11,10-OCT-11,Saifuddin,,en,99.249.18.109,epdickey@bell.net,13567312,000000120456085,5,5,,5
267876,11-OCT-11,06-OCT-11,Mohamed,,fr,76.65.81.124,mariellericard@bell.net,13534084,000000120394987,5,5,rien,5
267877,11-OCT-11,07-OCT-11,Jamie,,en,69.63.63.135,sammie@sympatico.ca,13549494,000000120409306,5,4,,4
267878,11-OCT-11,10-OCT-11,Walid,,fr,76.64.146.125,chntl@sympatico.ca,13566370,000000120456609,5,5,"Rien de plus Walid a été tres efficace a l ecoute et serviable sur mes demandes.
",4
267879,11-OCT-11,30-SEP-11,Tarek,,fr,70.30.229.229,ahmedmoussaif@bell.net,13453311,000000120240020,1,1,plus de flexibilite,3
267880,12-OCT-11,11-OCT-11,Abid,,en,184.146.163.198,df2001y@sympatico.ca,13576852,000000120486186,5,5,Nothing needed to be changed,5
267881,12-OCT-11,10-OCT-11,Karen,,en,184.148.114.94,mjmorris1@sympatico.ca,13570282,000000120449158,4,4,,4
267882,12-OCT-11,11-OCT-11,Leslie,,en,69.158.101.194,kjpottruff@bell.net,13581288,000000120467930,3,2,,4
267883,12-OCT-11,11-OCT-11,Sudhakar,,en,70.27.120.245,parepb@sympatico.ca,13584714,000000120471558,4,4,?,4
267884,12-OCT-11,11-OCT-11,Ahmed Khalil,,fr,216.208.45.249,judith.gravel@bell.net,13580698,000000120481216,4,5,"Mon commentaire est en lien avec le courriel que j'ai reçu qui dit: Nous vous remercions pour l'appel que vous avez fait concernant votre service Internet le 18:06:34 à mardi 11 octobre 2011 (référence no 120481216). 
À mon avis, il y a place à l'amélioration...
",4
267885,12-OCT-11,11-OCT-11,Ricardo,,en,74.15.0.23,jsurgey@sympatico.ca,13580672,000000120486607,5,5,"        
           nothing - and believe me 
           this is the first time -
           you have improved 100%.
           Thank you!",5
267886,12-OCT-11,11-OCT-11,Mark Jason,,en,65.94.99.131,c.rees@bell.net,13575314,000000120471618,4,4,,5
267887,12-OCT-11,11-OCT-11,Anne,,en,70.30.53.246,sharonafletcher@sympatico.ca,13586974,000000120467640,5,5,Anne did a very thorough job & made me feel very at ease as I am not very good with the computer. Nothing could have improved my recent experience.,5
267888,12-OCT-11,11-OCT-11,Asir raja,,en,76.65.9.116,charlton@sympatico.ca,13575720,000000120464854,5,5,I'm so happy someone was there to help me thanks,5
267889,12-OCT-11,11-OCT-11,Adnan,,en,174.88.177.209,maria.kalantzis@sympatico.ca,13582686,000000120464355,1,1,,1
267890,12-OCT-11,11-OCT-11,Benazir,,en,174.93.89.99,babrah@sympatico.ca,13574472,000000120481173,5,5,good job keep it up..,5
267891,12-OCT-11,11-OCT-11,Radhia,,fr,65.92.39.179,paula239@sympatico.ca,13584836,000000120471892,5,5,être plus vigilants afin d'éviter de faire parvenir à vos clients des réclamantions inutiles à propos de modem ou autres articles. C'est désagréable de s'astreindre à téléphoner(toujours avec un choix inépuisable de lignes et un temps gaspillé) avant d'obtenir enfin une réponse.,3
267892,12-OCT-11,29-SEP-11,Brady,,en,174.88.25.153,echristou@sympatico.ca,13442936,000000120216566,5,4,,5
268419,13-OCT-11,12-OCT-11,Ryan,,en,76.64.198.30,rclarke10@bell.net,13600020,000000120492245,5,4," I am completely satisfied with your service.

Just a small point though. Your survey e-mail doesn't offer a connection to the survey. After 3 of your survey messages that I couldn't complete, I finally found the solution.I forward the e-mail back to me. The survey start button is now provided and completed.",5
268420,13-OCT-11,12-OCT-11,Aymen,,fr,74.15.202.179,aelmidaoui@sympatico.ca,13589648,000000120506190,5,5,Je suis entierement satisfait. Votre conseiller est exemplaire.,5
268421,13-OCT-11,21-SEP-11,Haythem,,en,174.91.219.49,andreahitschfeld@bell.net,13338314,000000120033209,1,1,"I was told an expert would call me back within 3 days. Never got the phone call. I still have my problem. I called back today and again, I was told someone will call me back... ",1
268422,13-OCT-11,12-OCT-11,Cecelia,,en,65.95.246.10,d.palmer@sympatico.ca,13592102,000000120504644,2,3,Get department communication working better. On Sept. 12 2011 your customer loyalty department advise that new telephone bill would be reduced from 50.84 to 42.82 if I except the changes for a 12 month period. My internet package would also be reduce from 58.90 to 31.95 and I will no longer have a modem fee and no charge be assessed to me. This would be a saving of over 30.00  This month when I got my bell bill it was increased 23.00. The person for my telephone bill could rectify the billing problem so I asked to speak with her supervisor. She said that she would get a supervisor but I would have to be put on hold. Every 20 min. or so she would advise me that she has not gotten a supervisor and would I like to hold. At 97 min. she again advised that no supervisor was there. So she change my telephone back to my original plan for a  cost 46.82 with a credit of 72.00. This person said that she would email me these changes to me to my email address. I am still waiting for this so perhaps I again will be on hold for my next month's Bell bill. I was then transferred to the internet billing. I explained that my bill was 58.90 but was  told that it was to be reduced to 31.95 but now it is 79.85. This person found the billing error right away and said I will get a credit of 56.44 off my next bill. Once again I was told that I would receive an email about these changes but nothing yet only a customer satisfaction survey. This whole Bell billing experience lasted 117 min. of my time.           ,2
268423,13-OCT-11,11-AUG-11,Alfredo,,en,74.15.98.177,john.lake1@sympatico.ca,12872939,000000119108145,4,4,"Can't remember a call to Alfredo in August . Problems were corrected today by Antonio. All technicians have been very competent and tolerent . Not all business agent are the  same.










",3
268424,13-OCT-11,12-OCT-11,Mahesh,,en,74.15.98.177,john.lake1@sympatico.ca,13595824,000000120491580,5,5,,4
268425,13-OCT-11,12-OCT-11,Mohamed Sabry,,fr,76.67.198.225,denishamel53@sympatico.ca,13592552,000000120497486,5,5,Félicitations...le service à la Clientèle est plus rapide qu'avant...Une nette amélioration..,5
268426,13-OCT-11,12-OCT-11,Syed Mustafa,,en,65.92.20.138,robert.lefcort@sympatico.ca,13600370,000000120508552,3,,"Solved my problem to connect to the internet the first time.I had to do this call because 2 other ""chats"" with Shahul and Ramya were a waste of time--neither of them helped and disconnected. Only after he passed me to a supervisor did the supervisor suggest maybe I need a new modem that is to come in a few days. Meanwhile other efforts to connect me did not work and I had to undo them and then the anti virus stopped working. That was fixed (at least for now) by a chat with Adam and Gladstone. So the sevice so far is not sure if I am fixed or not.",3
268427,13-OCT-11,12-OCT-11,Preethi,,en,184.148.116.254,jorgensen@sympatico.ca,13595904,000000120499892,3,2,better English,3
268428,13-OCT-11,12-OCT-11,Kevin,,en,70.31.153.42,r.jackman@sympatico.ca,13599812,000000120490756,4,4,"The recent experience was fine but a better respone from the help line would have been much better, After 3 tries with the help line and approx 3-4 hours on the line which didnt solve the problem they decided to send a technician who cleared the problem in under 15 minutes of his arrival.",4
268429,13-OCT-11,11-OCT-11,Linda,,fr,65.92.31.45,latinov@bell.net,13581576,000000120485411,4,2,"I have a difficulty to get your service in English. When I call there is no question FRench or English. I hardli
can follow the machine questions in French.",4
268430,13-OCT-11,12-OCT-11,Hakim,,fr,70.54.153.203,brbetu@sympatico.ca,13591020,000000120501880,3,4,On m'a fait circuler d'un service à l'autre pas surement selon ma demande mais plutôt plus selon l'entendement de l'agent en ligne.,3
268431,13-OCT-11,12-OCT-11,Josue,,en,69.158.36.186,christine.weber@sympatico.ca,13591704,000000120502336,5,5,He was so helpful and I am fully satisfied with the service that was provided. He could not have done better. Thank you,5
268432,13-OCT-11,11-OCT-11,Med Taher,,fr,174.95.249.154,graphmike@sympatico.ca,13578664,000000120471708,5,4,Pouvoir obtenir de l'assistance de québécois qui ont plus de facilité à nous comprendre et s'exprimer dans nos termes. Je sais que je peux exiger mais je suis plus du genre respectueuxc ! ,4
268433,13-OCT-11,12-OCT-11,Kevin,,en,76.67.126.243,bmorgenweg@sympatico.ca,13590878,000000120499358,4,4,Less time on the phone. Phone calls to correct billing issues are very lengthy.,1
268434,13-OCT-11,12-OCT-11,Kishore,,en,70.55.84.66,annvar@sympatico.ca,13590168,000000120507626,3,3,"A technician was supposed to come and fix the problem between 12:00 noon and 6:00pm. Nobody showed up. I called back at 8:00 pm only to be told that they did not know why the technician did not come and that another one will be sent TOMORROW. For people like me who earn their income through the internet, you can understand that irresponsibility like I faced is not acceptable. The next morning Ms Fouzia Ouchakou, who by the way did her utmost to solve this problem, a gem of an employee told me that somebody was to come between 9:00 and 10:00 am. Nobody came, called back Ms Fouzia called the department in charge of sending a technician and was told that the technician was in my bulding in an elevetor. I live in a single familly home, no elevators!! Finally she located the correct file and said that the technitian was having problems with the truck! and will arrive in 25 minutes. The technitian Oleg Causamac, arrived worked on the problem deligently until it was resolved.    
I repeat your represantatives and technicians are very proffessional, but there is something very wrong in between, probably lack of personnel.",2
268435,13-OCT-11,12-OCT-11,Mariama,,fr,65.93.50.186,yvon.gratton@sympatico.ca,13602964,000000120492608,4,4,Me donner le service internet pour le quel je paie.,2
268436,13-OCT-11,12-OCT-11,Daniel,,en,70.30.26.42,donna.verity@sympatico.ca,13592878,000000120512529,5,5,"nothing - agent was courteous, helpful and patient",5
268437,13-OCT-11,12-OCT-11,Karina,,en,174.94.119.165,robert.thompson2@sympatico.ca,13600374,000000120488918,5,5,,5
266817,11-OCT-11,10-OCT-11,Diego,,en,65.94.160.60,sjtrimps@sympatico.ca,13571984,000000120449238,5,5,,5
266818,11-OCT-11,06-OCT-11,Kmar,,fr,76.64.203.35,jeannot.jolette048@sympatico.ca,13531986,000000120381865,1,1,"Votre technicien Kmar n'a pas pu répondre ou trouver la solution et a due demander à un autre technicien Jamel qui lui m'a dit qu'il y avait un virus dans mon Outlook ou trop de courriel pour la mémoire ce qui causait le problème. Donc il ne pouvait m'aider et m'a dit d'utiliser Windows Live Mial pour recevoir mes courriel et m'a installé un compte. J'étais satisfaite sur le moment de pouvoir recevoir mes courriel mais insatifaite de ne pouvoir utiliser mon Outlook. J'ai donc finalement trouver moi-même la solution en allant dans le bouton HELP de Outlook, en dessous de Repair Outlook Data File et j'ai réparé le dossier fautif. Et je peux de nouveau me servir de Outlook.",3
266819,11-OCT-11,10-OCT-11,Jose,,en,38.112.100.209,andrew.szende@sympatico.ca,13565512,000000120450253,3,2,"The call was dropped, so i had to call back.",4
266820,11-OCT-11,04-OCT-11,Gunson,,fr,70.55.207.210,lesshaydeer@bell.net,13506118,000000120335732,1,1,"Trop de temps en attente,trop de départements,un seul représentant aurait du répondre au lieu de me dire que c`est un autre section de Bell.L`installateur qui à installé mon ordinateur a débranché le téléphone de ma chambre pour brancher mon ordinateur donc je n`ai plus de téléphone dans ma chambre bon service?????? oui ou non. Beaucoup d`autres problêmes aussi.
BELL RÉVEILLEZ-vous !!!!!",1
266821,11-OCT-11,03-OCT-11,Jamie,,en,67.68.6.251,anthony.bernardelli@sympatico.ca,13485368,000000120309252,5,5,,4
266822,11-OCT-11,10-OCT-11,Philip,,en,70.26.118.128,pletsch@bell.net,13571026,000000120453939,1,1,"being able to speak clearly for me to understand would have helped as well as some knowledge of what I was telling him that we already tried would have been nice instead of him expecting me to do it all over again because he said so.
also when I told him to forget it because he wasn't helping and I wasn't crawling underneath the computer to unplug everything and replug it in it didn't mean to argue with me about doing it and definitively didn't mean to call me back to try to get me to do it.
I fixed the problem myself after getting off the phone with him and rebooting the router and my computer.",2
266823,11-OCT-11,10-OCT-11,Mahdi,,fr,184.144.164.197,carlos-daimsis@bell.net,13566184,000000120457614,5,5,,4
266824,11-OCT-11,19-SEP-11,Selene,,en,67.70.117.195,houellette12@bell.net,13311838,000000119984784,4,5,,4
266825,11-OCT-11,07-OCT-11,Mario,,fr,174.92.186.166,richardverville_19@sympatico.ca,13548994,000000120400717,5,5,"De ne pas me déconnecter...hi...hi...
Petite blag...
J'ai ue un service de gens compétent et courtoi et un respect du client.
Merci pour le bien du service dans un langue bien compris du françcais.
Bien à vous et une bonne journée à vous bell.ca.",5
266826,11-OCT-11,10-OCT-11,Umesh,,en,65.95.245.243,spiticco@sympatico.ca,13572070,000000120457179,5,5,I should've asked Umesh how do I add a personal signature to emails I send out :-),5
266827,11-OCT-11,10-OCT-11,Eduardo,,en,69.159.67.254,barbara.fisher026@sympatico.ca,13565814,000000120456983,5,5, There wasn't anything that could be done the customer care representative looked after it. We received another call from that internet thing tonight around supper time and Stew told them that we were talking to our internet supplier last night this person that was calling said oh  and hung up,5
266828,11-OCT-11,10-OCT-11,Gregorio,,en,69.158.149.242,david.hood@bell.net,13566824,000000120448050,5,5,,4
266829,11-OCT-11,27-AUG-11,Ayesha,,en,74.14.171.28,cm_cherry@sympatico.ca,13034827,000000119475814,4,4,"Technical difficulty, can't hear the representative even when using a land linem...turned up the volume to max.  Always have this problem when calling Bell.  All other calls reception volume is good",4
266830,11-OCT-11,08-OCT-11,Jack,,en,70.27.156.176,dhauser@sympatico.ca,13553540,000000120426965,1,1,you could have resolved my problem quicker than 72 hours.,2
266831,11-OCT-11,10-OCT-11,Karina,,en,70.53.22.186,ken.summers@sympatico.ca,13569068,000000120448167,4,4,,5
266832,11-OCT-11,22-SEP-11,Ibrahim,,en,69.156.77.53,alain.lacasse@sympatico.ca,13352272,000000120078085,5,5,,5
266833,11-OCT-11,03-AUG-11,Anis,,fr,65.94.78.112,belleh@sympatico.ca,12789185,000000118911172,5,5,,3
266834,11-OCT-11,07-OCT-11,Samiha,,fr,70.50.125.235,brobert002@sympatico.ca,13540764,000000120407371,5,4,"vitesse exécrable internet essentiel plus fonctionnant à 12% du max de 1000 mbs. Rien à faire, problème du système de distribution depuis toujours.Bon rendement pendant quelques jours après chacune des visites de plusieurs techniciens puis retombe à 10 ou 15% en moyenne. Beaucoup trop cher pour le rendement obtenu.",1
266835,11-OCT-11,06-OCT-11,Mike,,fr,65.94.254.184,sarmiento.levesque@sympatico.ca,13537170,000000120394165,5,5,temps d'attente trop long,4
266836,12-OCT-11,11-OCT-11,Melinda,,en,64.231.44.6,bledwards@sympatico.ca,13574900,000000120464766,5,5,,5
266837,12-OCT-11,11-OCT-11,Sarah,,fr,168.87.145.194,denis_sauvageau@sympatico.ca,13576768,000000120477363,5,5,,4
266838,12-OCT-11,11-OCT-11,Hassen,,fr,184.144.191.114,gmb1@sympatico.ca,13578564,000000120475227,4,4,,4
266839,12-OCT-11,11-OCT-11,Ruth,,en,69.156.90.63,dickrenkema@sympatico.ca,13576932,000000120473283,3,4,do not give out phone numbers that do not work,4
266840,12-OCT-11,07-OCT-11,Jose,,en,174.92.34.205,a.shepherd@sympatico.ca,13539312,000000120401794,5,5,"The CSR who helped me, pretty much had confirmed my thoughts.. The service was down for my area They had also upgraded the hardware at the CO for the new FIBE25 service, which was eplained bo me by the CSR that I was talking with. He was very polite, courteous, helpful, informative not to mention accurate too,   He mentioned the new services and becuause I am about 3/4 of a kn,,from yhe CO.. allowing me skightly faster than the maximum rated speed rated by the modem and servics/plan.
So, as I said, the 'service call'was been solved within the first 2 or 3 minutes of my call. He forced the modem to re-sync,. which had me connected less than a minmute later.. I think the only thing that would have made it a truely epic experience.. Please for the love of  lager and ale, (and I am actually begging here..) get rid of that audiable equivalent of having a root canal being done to you ' a pair of monkeys with Hammer-Drills (concrete-drills), and going through your ears instead of the mouth... I am thinking maybe some classic rock/Progressive Rock (The Who, Pink Floyd, Alan Parsons Project, ELP..) nicely blended with 'excellent techno.. maybe some 'light to moderate Industrial.) That would make calling suppoert even more appealing.. I would almost look for anything that I could justify calling .. lol..  ;)",5
266841,12-OCT-11,11-OCT-11,Preethi,,en,70.26.46.66,egillibrand@sympatico.ca,13577454,000000120468541,4,4,,3
266842,12-OCT-11,11-OCT-11,Vladimir,,en,70.31.10.108,golfergeorge@bell.net,13578584,000000120468404,5,5,Nothing,5
266843,12-OCT-11,11-OCT-11,Felix,,en,70.26.249.123,brenda.michael@sympatico.ca,13575088,000000120460722,5,5,,5
267340,12-OCT-11,11-OCT-11,Ritwik,,en,70.31.41.57,rempel@sympatico.ca,13585688,000000120479104,5,4,very good,4
267341,12-OCT-11,11-OCT-11,Steph,,en,76.64.13.98,zaretsky@bell.net,13589072,000000120469648,1,1,My problem is that the internet is to slow and ammnot allowed to put through an email with 10 encloures.Would recommend bell if my prpblems were corrected.,3
267342,12-OCT-11,11-OCT-11,Afef,,fr,76.71.202.60,fallu@sympatico.ca,13577794,000000120459209,4,4,,5
267343,12-OCT-11,11-OCT-11,Joy,,en,69.156.0.99,b_scafe@sympatico.ca,13574454,000000120482423,5,5,nothing,5
267344,12-OCT-11,11-OCT-11,Soumia,,fr,174.93.229.188,donaldstmaurice@bell.net,13577112,000000120459776,2,,plus rapidement,1
267345,12-OCT-11,11-OCT-11,Fatma,,fr,76.69.192.81,bernard.henault@sympatico.ca,13574706,000000120472519,5,4,,5
267346,12-OCT-11,11-OCT-11,Sarra,,fr,67.68.88.172,clo.mike@bell.net,13576054,000000120459256,5,5,tout a été parfait,5
267347,12-OCT-11,11-OCT-11,Patricia,,en,70.51.228.186,annette_baisley@bell.net,13574110,000000120483070,4,4,,4
267348,12-OCT-11,11-OCT-11,Rene Jose,,en,70.51.228.186,annette_baisley@bell.net,13574112,000000120481375,5,5,,5
267349,12-OCT-11,11-OCT-11,Fida,,fr,50.100.104.80,bruno.beland@sympatico.ca,13575188,000000120461857,5,5,,5
267350,12-OCT-11,11-OCT-11,Naim,,fr,50.100.104.80,bruno.beland@sympatico.ca,13575190,000000120463443,5,5,,5
267351,12-OCT-11,11-OCT-11,Maria,,en,69.157.4.247,frmrbob@sympatico.ca,13578132,000000120462882,4,3,The assistant did the best she could with what she has to work with.,4
267352,12-OCT-11,11-OCT-11,Rebecca,,en,76.68.52.61,joanne.hache@sympatico.ca,13580304,000000120472940,5,5,"improve your voice recognition system at the beginning of the call, I always have to repeat my sentence 2 or 3 times.",5
267353,12-OCT-11,11-OCT-11,Omar,,en,184.148.181.99,jfox3@sympatico.ca,13580090,000000120463702,5,5,"Nothing at all, I was treated with the unmost of care..,Thank-you!",5
267354,12-OCT-11,11-OCT-11,Kevin,,en,74.15.247.140,smo7@sympatico.ca,13587208,000000120474342,5,5,Kevin was personable and knowledgeable...he is a valuable asset to Bell and to Bell's customers.,5
267355,12-OCT-11,11-OCT-11,Ousmane,,en,99.228.74.15,douglj@sympatico.ca,13577178,000000120482830,3,4,I was put on hold for a long time for no apparent reason,3
267356,12-OCT-11,11-OCT-11,Mohamed,,fr,174.92.167.157,agregoire3@sympatico.ca,13573618,000000120461724,1,1,Mauvaise configuration,4
267357,12-OCT-11,11-OCT-11,Jacqueline,,en,184.147.5.207,bdb0907@bell.net,13574608,000000120478811,5,5,,5
267358,12-OCT-11,11-OCT-11,Mathew,,en,70.24.115.84,cdecarlo@bell.net,13575572,000000120461972,5,5,nothing....Matthew was excellent,5
267359,12-OCT-11,11-OCT-11,Danny,,en,64.231.183.205,alisharenaud@sympatico.ca,13573792,000000120476919,1,1,"The gentlman I was speaking to decided to laugh and talk in mexican to his co-workers, while I was explaining my situation to him..",1
267360,12-OCT-11,10-OCT-11,Serge,,en,69.158.128.178,highlander707@sympatico.ca,13568082,000000120453701,4,4,,4
267361,12-OCT-11,11-OCT-11,Guylaine,,en,64.231.137.245,sylviaharrop@sympatico.ca,13587706,000000120477910,3,4,"Make it easier tp get to the department you want, instead of hopefully pushing various buttons and finally getting transferred to another person after about 15 minutes. Why talk to India when I get transferred back to ""my colleague"" who is in Canada?",3
267362,12-OCT-11,11-OCT-11,Masood,,en,174.89.101.47,sandra153@sympatico.ca,13586594,000000120467753,5,5,This latest shutdown of my e-mail was very strange as the password problem was resolved only a short time ago and the inconvenience until I had time to resolve the problem again very annoying.,
267363,12-OCT-11,11-OCT-11,Chenrup,,en,184.151.63.224,sean023@sympatico.ca,13586812,000000120483818,1,1,Fix the problem and call me back when they said they would ,1
267364,12-OCT-11,11-OCT-11,Heithem,,fr,174.95.251.123,jeandem@sympatico.ca,13579932,000000120484177,3,5,"le technicien a de la difficulté a s'exprimer. Il ne soutient pas le dialogue et on a souvent l'impression qu'il n'est plus là. Si je n'engage pas l'échange, lui ne parle pas. Il ne nous met pas au courant de ses idées et ses « tentatives » On doit constammwent lui demander ce qu'il attend de nous...",4
267365,12-OCT-11,11-OCT-11,Nagender,,en,70.49.245.244,bailey1949@bell.net,13574488,000000120482704,4,3,Bell was having a problem with their system so the work cannot not be completed for a couple of days which was not trhe fault of the technician,4
267366,12-OCT-11,11-OCT-11,Caroline,,en,184.144.134.181,n_morton@sympatico.ca,13584042,000000120459822,1,2,"Gotten it right form the get go.

I ordered a line upgrade on Saturday. Sunday night you clobbered my existing internet service (with Bell). After six calls, the first one telling me my line was screwed up and passing me to another department(giving me another 888 number to call. They determined the line was ok but I gave them 2 hours. They called back and said the line was ok, but it wasn't at my end(no DSL light). I called back to complain. I was passed to another department and in the middle of the conversation the line dropped. I called back and they passed me to the department again. An IVR asked for my employee number. I called back yet again andthe agent got hold of someone and then she told me that some work had to be done and they'd call me back, 4 hours later I get a call. it was the first agent I talked to. He saw some problem and asked me to give him a couple of hours. Never heard from him again. Called back yesterday and was told that the line was ok and was passed to Tecg Support. They told me there a problem with the line. (so when is a line problem a line problem. It depends on who you talk to in Bell) i got passed to the line department. He looked into and finally I got some service, with the line upgrade scheduled last night. The field service technician was great too.
The last two people I talked too were easy to talk too, the one lady agent was clear . The rest of the agents were hard to understand and were always blaming the problem on another department. I thought you all worked for ONE company. Besides that the music I had to listen to was tinny and not very interesting.",2
267367,12-OCT-11,11-OCT-11,Jose,,en,70.27.42.165,elsnel@bell.net,13577562,000000120463625,5,5,My experience was excellent,5
267368,12-OCT-11,11-OCT-11,Pradeep,,en,192.75.48.150,malcg@sympatico.ca,13582558,000000120482598,5,5,Nothing - very helpful!!,5
267369,12-OCT-11,11-OCT-11,Makram,,fr,24.37.165.68,tigerjim@sympatico.ca,13588026,000000120481798,5,5,rien a changer tout etait comme je l ai demander avec tres bonne satisfaction,5
267370,12-OCT-11,11-OCT-11,Emna,,fr,174.91.200.146,asamman@sympatico.ca,13574276,000000120462263,5,5,"Emma a fait preuve de compétence et 
de patience.  Elle était en outre d'une
très grande courtoisie.  Je n'aurais pu
demander mieux.  J'ai eu un excellent 
service.",5
267371,12-OCT-11,10-OCT-11,Elmer,,en,174.93.165.5,wdavidson@bell.net,13572830,000000120458478,5,5,"Answer more quickly, use more local people.",4
267372,12-OCT-11,07-OCT-11,Aprajit,,en,69.158.147.105,zanonds@bell.net,13551474,000000120411428,5,5,NNNNOOOOOO,5
267893,12-OCT-11,11-OCT-11,Max,,en,174.94.49.70,bob.walters1@sympatico.ca,13574952,000000120467328,5,4,nothing,4
267894,12-OCT-11,11-OCT-11,Karen,,en,70.27.131.197,lfunk@bell.net,13581814,000000120474750,2,2,,3
267895,12-OCT-11,10-OCT-11,Jhon,,en,174.91.0.172,dcoddington@sympatico.ca,13566868,000000120451501,5,5,,4
267896,12-OCT-11,11-OCT-11,Crystal,,en,174.89.24.128,jp2993@sympatico.ca,13580588,000000120481344,5,5,Crystal was very Efficent and quick.. The best service I have received from bell in 1 year.  Please have all reps provide the same service.,5
267897,12-OCT-11,06-OCT-11,Romany,,en,184.144.59.101,andycelio@sympatico.ca,13527182,000000120383158,1,1,Your customer service rep could not even find my account information and told me that there was not even a high speed internet connection at my current location.  I have been a high speed subscriber for almost 10 years at that location.  They were no help whatsoever.,1
267898,12-OCT-11,11-OCT-11,Jean-Philippe,,fr,76.71.185.225,jf.pouliot@bell.net,13580070,000000120471099,4,4,"J'ai pu enfin parler à un québécois qui parle comme il faut le français.Rapidement il a compris le but de mon appel et a effectue les recherches. Au lieu de me faire perdre mon temps en attente, il m'a recontacté une fois qu'il avait obtenu toutes les réponses à mes questions. ",3
267899,12-OCT-11,10-OCT-11,Franssesca,,en,69.158.32.245,pbdennison@sympatico.ca,13570878,000000120455435,4,4,Rates are becoming very competitive all over. I am finding the bell rates to be quite high. So I am hoping that they will come down in the near future.,4
267900,12-OCT-11,09-OCT-11,Liza,,en,174.92.34.67,rob.ann@sympatico.ca,13563816,000000120444476,5,5,,5
267901,12-OCT-11,10-OCT-11,Karla,,en,69.158.66.228,boltonsm@sympatico.ca,13566002,000000120457860,5,4,,5
267902,12-OCT-11,11-OCT-11,Shinoj,,en,70.27.36.153,brando67@sympatico.ca,13575074,000000120480904,1,1,"This was a disaster from the start on Monday Oct 10th.... everyone i talked to from Monday to Tuesday Oact 11th 8pm was incompotent.
Higher up people Wednesday Oct 12th fiannly resolved my problem and helped me calm down, maby thanks for those individuals during my 1.5hr Cell phine chat
Techy whom finally came out ob Wed 12th (jeff) was awesome.",
267903,12-OCT-11,11-OCT-11,Ilona,,en,70.50.210.226,ruby2006@sympatico.ca,13586328,000000120484740,5,5,,5
267904,12-OCT-11,11-OCT-11,Ilona,,en,70.50.210.226,ruby2006@sympatico.ca,13586330,000000120484837,5,5,,5
267905,13-OCT-11,12-OCT-11,Tyrone,,en,174.91.121.123,rah.compella@sympatico.ca,13599876,000000120489825,3,4,,2
267906,13-OCT-11,12-OCT-11,Amira,,fr,174.92.225.172,jacques.st-jean@sympatico.ca,13595072,000000120492647,3,3,,4
267907,13-OCT-11,12-OCT-11,Emna,,fr,70.51.196.116,msbih@sympatico.ca,13598668,000000120487388,5,5,"La personne qui m'a répondu était compétente,efficace ,courtoise et professionnelle.Bravo.",5
267908,13-OCT-11,12-OCT-11,Masood,,en,65.93.4.81,taggels@sympatico.ca,13601874,000000120502431,5,4,,5
267909,13-OCT-11,12-OCT-11,Marco,,en,70.53.248.198,e26@sympatico.ca,13593076,000000120497754,4,4,,4
267910,13-OCT-11,12-OCT-11,Hector,,en,76.64.96.70,saasha@sympatico.ca,13600770,000000120498557,2,1,solved my email problem,2
267911,13-OCT-11,12-OCT-11,Youssef,,fr,67.68.108.78,gilbert008@sympatico.ca,13594078,000000120503374,5,5,excelente,5
267912,13-OCT-11,12-OCT-11,Moez,,fr,70.51.199.10,marc.osborne@sympatico.ca,13597574,000000120507073,5,5,Le conseiller a été exceptionnel,5
267913,13-OCT-11,12-OCT-11,Neha,,en,67.71.143.100,fjabma@sympatico.ca,13593572,000000120504192,4,5,Speak moore clearly English,5
267914,13-OCT-11,11-OCT-11,Jay,,en,64.231.177.95,jlangton@sympatico.ca,13580230,000000120460322,5,5,"nothing, he was excellent",4
267915,13-OCT-11,12-OCT-11,Ana,,en,70.52.167.169,jjackson10@bell.net,13595612,000000120504278,5,5,"nothing , except for the after harrassment, geesh this is the fourth survey I have done, enough already",4
267916,13-OCT-11,12-OCT-11,Kayla,,en,67.68.37.10,piafrate@sympatico.ca,13599544,000000120494539,1,1,was offered a proposal and you did not honor the proposal  that lynn offered me a few days prior. she promised to call first thing tues and i spent all day waiting for call that never came. wednesday  i spent at least 6 hours on the phone. no departmental  communication.  completely frustrated and disappointed. ,1
267917,13-OCT-11,12-OCT-11,Genevieve-Marie,,en,65.94.205.113,farawaymom@sympatico.ca,13593470,000000120502550,5,5,,4
267918,13-OCT-11,11-OCT-11,Cecile,,en,184.147.38.216,geoff.burke@bell.net,13578355,000000120481208,5,4,,4
267919,13-OCT-11,12-OCT-11,Jean,,en,70.24.91.119,cklogan@sympatico.ca,13591762,000000120488768,5,4,,4
267920,13-OCT-11,12-OCT-11,Cheryl,,en,67.68.37.10,piafrate@sympatico.ca,13599548,000000120507358,4,3,she was able to partially fix someone's mess.,1
267921,13-OCT-11,12-OCT-11,Christianne,,en,67.68.37.10,piafrate@sympatico.ca,13599550,000000120495839,1,1,,1
267922,13-OCT-11,12-OCT-11,Sarra,,fr,174.93.208.175,artur.stumpf@sympatico.ca,13590312,000000120503835,5,5,"pas grande chose.

le problème était complexe;  Sarra l'a résulu avec brio;  merci",5
267923,13-OCT-11,11-OCT-11,Danielle,,en,67.224.93.30,rm1@sympatico.ca,13585921,000000120479510,4,4,"Bell should stop adding extra charges to their customers for items they don't know anything about or expected.

I have been a Bell customer for decades, but will leave for the extra ""nickle and diming"" approach they have decided to pursue.",1
267924,13-OCT-11,12-OCT-11,Sofiene,,fr,70.51.144.180,nptremblay@sympatico.ca,13599090,000000120489603,3,,"J'ai parlé à deux personnes du service à la clientèle. Le problème a été réglé quand on a envoyé un technicien à la maison. Le premier technicien avait un accent très prononcé ce qui a rendu la communication difficile. Le deuxième avait un ton plus ou moins professionnel. Celui qui est venu à la maison a été très poli, efficace et consciencieux.",3
267925,13-OCT-11,12-OCT-11,Jose,,en,76.68.5.120,gerone@sympatico.ca,13594020,000000120496018,4,4,,5
267926,13-OCT-11,12-OCT-11,Denis,,en,64.229.173.233,gsalt@sympatico.ca,13594314,000000120501461,5,5,Explain usage compared availability.,4
267927,13-OCT-11,04-OCT-11,Edwin,,en,198.231.24.241,jpeetsma@sympatico.ca,13505140,000000120341305,4,4,,4
267928,13-OCT-11,12-OCT-11,Hemavathi,,en,70.49.69.122,blick@sympatico.ca,13590860,000000120497921,5,5,,5
267929,13-OCT-11,12-OCT-11,Mark,,en,99.244.92.96,smileworks@sympatico.ca,13601404,000000120500109,5,5,faster resolution.,5
267930,13-OCT-11,12-OCT-11,Rym,,fr,67.68.125.16,danslesbrasdemorphee@sympatico.ca,13592268,000000120500637,1,1,"Elle aurait du faire son travail, c'est tout....Cette employée ne mérite pas de travailler chez vous.... C'est un désastre.",1
267931,13-OCT-11,11-OCT-11,Afroze,,en,209.183.141.3,c.slade@sympatico.ca,13575318,000000120485681,5,5,I have been very pleased with the service I have recieved the few times I have called Bell! Thank you,5
267932,13-OCT-11,11-OCT-11,Shalini,,en,74.15.96.207,calloway10@sympatico.ca,13575356,000000120464989,2,2,Called three different times within less than a week.  Problem still not completely resolved,3
268438,13-OCT-11,12-OCT-11,Celina,,en,70.24.207.175,tezcan@sympatico.ca,13602032,000000120501286,5,2,Patience with the less-exprienced internet users.,5
268439,13-OCT-11,12-OCT-11,Ghassen,,fr,69.159.158.157,serge200@sympatico.ca,13601060,000000120488938,5,5,tout était excellent,5
268440,13-OCT-11,12-OCT-11,Tyrone,,en,174.95.66.57,theresahutjens@sympatico.ca,13602100,000000120493064,5,4,,5
268441,13-OCT-11,11-OCT-11,Rajni,,en,76.69.8.90,ebrou@sympatico.ca,13577376,000000120468854,5,4,,5
268442,13-OCT-11,12-OCT-11,Mauricio,,en,184.147.57.211,roymccull.sportswear@sympatico.ca,13600592,000000120489838,5,5,Every thing you did was great.  My computer is up and running like before.  I cannot ask more than that.,5
268443,13-OCT-11,12-OCT-11,Taoufik,,fr,70.48.27.231,marckmc@bell.net,13597624,000000120508907,5,5,Cette personne m'as donner tout les renseignement du a ma facturation de façon simple etfacile a comprendre ce que toute les autre personne n'ont pas été en mesure de faire.,5
268444,13-OCT-11,05-OCT-11,Mukesh,,en,70.53.87.135,ronaldheard@bell.net,13523888,000000120348619,1,2,,1
268445,13-OCT-11,11-OCT-11,Nikitha,,en,184.146.123.242,parsonsdj@sympatico.ca,13584724,000000120482873,2,1,"Not blamed the problem on ""third-party router"" which was not the cause.  Actually realizing/pointing out than one likely cause of the probelm going away was the accidental reset of the Bell router during the call.  Alternately, admitting that the account was being throttled.  Providing false information does not help customers deal with technicla failures.",
268446,13-OCT-11,12-OCT-11,Helmi,,fr,206.167.239.2,johane.landry@bell.net,13595804,000000120511285,1,1,"les règles d'envoie ont été changé chez vous et aucun technicien n'est à même de me répondre.
De plus, je ne reçois aucun de mes courriers à l'adresse bell.net et aucune des personnes qui m'écrivent ne reçoivent de messages d'erreur! ",2
268447,13-OCT-11,11-OCT-11,Carlton,,en,174.92.69.154,agirard005@sympatico.ca,13573604,000000120486363,5,5,All was great.,5
268448,13-OCT-11,12-OCT-11,Wissem,,fr,174.91.248.37,farissi@sympatico.ca,13593484,000000120501675,5,5,Rien,5
268449,13-OCT-11,12-OCT-11,Rahma,,fr,65.92.170.242,jm.bouvier@sympatico.ca,13595668,000000120487385,5,5,,5
268450,13-OCT-11,12-OCT-11,Okieh,,fr,184.145.157.141,rhalle3@sympatico.ca,13600170,000000120493978,4,4,ne me faire pas trop attendre pour les renseignements,4
268451,13-OCT-11,12-OCT-11,Alejandro,,en,76.69.207.122,shirley.tony.lasorsa@sympatico.ca,13601216,000000120512110,5,5,,5
268452,13-OCT-11,12-OCT-11,Geetha,,en,76.69.207.122,shirley.tony.lasorsa@sympatico.ca,13601214,000000120511381,5,5,,5
268453,13-OCT-11,11-OCT-11,Mudilyar,,en,184.94.14.83,carmela.berardo@sympatico.ca,13575450,000000120477442,5,4,,5
268454,13-OCT-11,12-OCT-11,Amanda,,en,69.157.73.69,donnahansen@bell.net,13592884,000000120491939,4,5,Some confusion in which department could best serve.  ,5
268455,13-OCT-11,12-OCT-11,Abdul,,en,70.26.82.14,susanvecchiarelli@sympatico.ca,13601760,000000120494274,1,1,Actually done something. ,3
268456,13-OCT-11,12-OCT-11,Carmen,,en,70.24.207.85,glaustin@sympatico.ca,13594156,000000120505210,4,4,"The technician was very patient, but since I had my personal technician setting up the computer - there was no need to go slowly - but if it was me doing the change - I definitely needed her patience",5
268457,13-OCT-11,12-OCT-11,Abdulkarim,,en,70.24.104.129,eghub@sympatico.ca,13593160,000000120500252,3,3,"Not hang up on me,or call me back after disconection",3
268458,13-OCT-11,12-OCT-11,Carlos,,en,65.95.106.2,patricia.hart019@sympatico.ca,13599342,000000120511623,1,1,If your service rep Carlos had called me back when we were accidentally disconnected without the issue being resolved. Ricardo did a great job the next day and promised he'd call me back if we got disconnected.,3
268459,13-OCT-11,11-OCT-11,Oscar,,en,184.146.130.245,florenta@bell.net,13577970,000000120470482,5,5,,5
268460,13-OCT-11,12-OCT-11,Mohamed,,fr,67.71.68.173,georgessauve@sympatico.ca,13593990,000000120512305,4,5,,5
268461,13-OCT-11,07-OCT-11,Daniel,,fr,70.51.50.47,toulouses@sympatico.ca,13550768,000000120402689,2,1,"Me prévenir dès le début qu'il faudrait faire un test avec un appareil sans fil

",
268462,13-OCT-11,12-OCT-11,Giovanni,,en,65.92.146.11,rdkp@sympatico.ca,13600040,000000120512594,5,3,"Because of Bell technical problems my wife will have to wait until Friday to change her e-mail address which has been hacked.  However, Giovani (610409) made us aware of this difficulty and apologized for the delay.  Furthermore, throughout our discussion; he was always positive, polite and exceptionally helpful.  Thank U, Giovani. ",4
268463,13-OCT-11,11-OCT-11,David,,en,204.101.237.139,joelrank@sympatico.ca,13580364,000000120470654,4,4,"Had trouble understanding agent's accent, at times.",3
268464,13-OCT-11,12-OCT-11,V.v.,,en,70.27.105.134,dgardner@sympatico.ca,13592620,000000120497702,4,1,You could have not made a change that required me to call in the first place. This was about your SMTP server stripping out my sending address (not a Bell address) and adding my Sympatico address (which is used for SMTP authentication). Do you have any idea how much money this has cost me to correct?,1
268465,13-OCT-11,12-OCT-11,Chad,,fr,184.144.216.147,neirdacar@sympatico.ca,13598926,000000120499552,4,1,"Vu que c'était un problème que ne dépendait pas du service Bell, mais plutot de moi , il me manquait des logiciels.Merci du service que j'ai recu.M.A.Massicotte",5
268466,13-OCT-11,12-OCT-11,Sajid,,en,70.54.155.168,seymour.rimer@sympatico.ca,13601084,000000120506093,5,3,The service was very good - it was difficult to pinpoint the problem without seeing the computer. ,5
268467,13-OCT-11,30-AUG-11,Guylaine,,en,70.31.105.157,b.a.robinson@sympatico.ca,13057407,000000119533702,1,1,"Note: Had small internet problem in area .. london Ont. Internet was down so I called to see what was the the problem .. the girl I spoke to hardly spoke any ENGLISH!!!! She said no problem in area .. so she felt maybe modem or password or what ever. She said NO problem with line in area. So she got me to do all kinds stuff change password as well as settings .. she could not get it to connect to internet.  I tried to log into web page and I couldn't do anything when she was done change settings .. she totally screwed everything thing up ,, all i got was a web bell page nothing else .. could not even log in !!! So she gave me off to a higher tech supporter who hardly spoke ENGLISH!! He tried a few things .. then said he was going to check line connect.. comes on says trouble in area .. NOW all settings are changed thanks to one of your NONE SPEAKING ENGLISH TECH SUPPORT INDIVIDUALS ... So the higher up tech indiviual says he would call me back. That was 1:45 .. NOW AT 3:15 pm .. NO CALL . I still cannot do anything .. but hey internet came back on after problem fixed in area ... I AM NOT HAPPY!!
Brian Robinson
London.ONT.
519-473-0644 

NOTE: THIS CALL WAS DONE ON OCT.12th /2011 .. tech some NONE ENGLISH SPEAKING GIRL/ as well as NONE ENGLISH SPEAKING HIGHER TECH> ",1
268468,13-OCT-11,12-OCT-11,Max,,en,65.95.114.164,wrodrigues@sympatico.ca,13602848,000000120499627,5,5,"Service was excellent, keep it up!",5
266844,12-OCT-11,11-OCT-11,Amir,,fr,184.144.225.174,anliqui@sympatico.ca,13574082,000000120485722,5,5,,5
266845,12-OCT-11,08-OCT-11,Gabriel,,en,67.71.198.58,meredith.francis@sympatico.ca,13556570,000000120429144,1,1,"Not cut off our telephone call (again after my previous telephone call got cut off) and no return call after cut off, in regards to the appointment booked for Saturday a.m., October 8, which your Bell technician did NOT show up for.  I was promised by this person that due to an error on your end, he would send someone to look at the internet connection at my home (determined by your staff after diagnostic tests were run).  I had already been without internet for 2 weeks, no future appointments worked with my schedule, I made the appropriate arrangements for BOTH the morning AND afternoon of the 8th to no avail.  I have cancelled my subscription to Bell internet services effective November 7 and I will never recommend your services to anyone else.  I will also be cutting off my home phone, cell phone and TV services.  I have been a loyal Bell customer for close to 25 years and have never been so disappointed in your company.",1
266846,13-OCT-11,12-OCT-11,Elijah,,en,70.53.60.21,sin.lawrence@bell.net,13601296,000000120509889,5,4,,4
266847,13-OCT-11,11-OCT-11,Stephanie,,fr,174.93.230.243,robert.bourret@bell.net,13585972,000000120465937,5,5,,5
266848,13-OCT-11,11-OCT-11,Dilip,,en,74.14.223.130,lizbildfell@sympatico.ca,13582038,000000120486700,5,5,,5
266849,13-OCT-11,12-OCT-11,Gloria,,en,70.48.52.164,chris.ledgerwood@bell.net,13591670,000000120508501,5,5,Nothing.  She answered all of our questions and provide detailed instructions to fix my problem.,5
266850,13-OCT-11,11-OCT-11,Marc,,fr,69.159.130.90,jean-marc_lavoie@sympatico.ca,13579888,000000120462588,1,1,"Réglé mon problème qui n'est pas encore résolu depuis plusieurs mois avec mon portable.Vos techniciens sont très inconpétents. Quand on est plus capable de nous répondre, on nous transfère à un autre inconpétent???. Je ne peut me sevir de mon portable depuis plusieurs semaines et vous ne me réparé pas mon problème. pourtant je paye très cher et aucun service. Vous avez un de vos technicien ici, pas réparé mon problème et est reparti avec mon routeur que j'avais acheté chez FUTUR SHOP,ce qui fesais fonctionné mon portable,($435.00) cela m'appartenais. !!!!! ????? Jean-Marc Lavoie, je suis un client très insastisfait, et sans aucun service de BELL CANADA, .",1
266851,13-OCT-11,10-OCT-11,David,,en,70.54.61.235,al.low@sympatico.ca,13565328,000000120446901,4,4,"I should be able to obtain a replacement modem within 48 hours.  Rather than wait for an exchange thru the mail, why not exchange at a Bell Store?",5
266852,13-OCT-11,12-OCT-11,Robert,,en,76.70.67.52,john.simerson@sympatico.ca,13595836,000000120499026,4,5,Had to wait 29 minutes on hold for a rep to answer call,3
266853,13-OCT-11,06-OCT-11,Mike,,fr,64.229.131.241,lepinehome@sympatico.ca,13533316,000000120391792,5,5,"votre facTURATION EST A RIEN COMPRENDRE
ET NOUS PERDONS DU TEMPS",4
266854,13-OCT-11,12-OCT-11,Amanda,,en,70.53.20.30,SueTA@bell.net,13589398,000000120488470,4,4,It would be nice to automatically be offered the best price,4
266855,13-OCT-11,12-OCT-11,Houssem,,fr,76.67.200.208,lisecossette@sympatico.ca,13597056,000000120511468,2,1,moins de minutes a attendre,3
266856,13-OCT-11,12-OCT-11,Imen,,fr,70.50.165.116,isavez@sympatico.ca,13594892,000000120488162,5,5,tout est tres bien,5
266857,13-OCT-11,27-SEP-11,Aida,,en,64.229.13.90,nopaper@bell.net,13421030,000000120176753,4,4,,4
266858,13-OCT-11,02-OCT-11,Arturo,,en,174.91.92.121,carol.buckler@sympatico.ca,13477456,000000120290847,5,5,,5
266859,13-OCT-11,12-SEP-11,Hector,,en,64.229.13.90,nopaper@bell.net,13228566,000000119832903,5,4,,4
266860,13-OCT-11,11-OCT-11,Elsy,,en,70.49.23.94,mike.rapley@sympatico.ca,13583406,000000120462635,3,3,"Nobody has contacted me about the crappy or complete lack of service I recieved due to a poor line on your behalf.  As I have mentioned on the phone (numerous times)if I recieve no substantial credit for your ignorance, bye bye Bell, hello Rogers!",1
266861,13-OCT-11,12-OCT-11,Revathi,,en,174.89.122.95,l.goguen_1@sympatico.ca,13596612,000000120512151,5,5,"Not sure if she was new or new to Mac computers. It took longer then expected but she was very polite, and worked very hard to help me get a new modem hooked up.",5
266862,13-OCT-11,10-OCT-11,Umesh,,en,76.70.102.106,tonycaccioppoli@sympatico.ca,13572532,000000120454460,5,5,,4
266863,13-OCT-11,12-OCT-11,Mohamed,,fr,69.159.91.244,ann_miller@sympatico.ca,13590118,000000120492476,3,4,,4
266864,13-OCT-11,12-OCT-11,Mauricio,,en,174.91.3.184,arthur28@sympatico.ca,13590294,000000120489997,5,5,"More usage allowance.
More than 145 GB",5
266865,13-OCT-11,13-OCT-11,Mehdi,,fr,184.145.149.107,jfasselin@sympatico.ca,13595516,000000120513172,4,5,Rien d'autre,5
266866,13-OCT-11,12-OCT-11,Ajay,,en,70.49.216.49,wendypet@sympatico.ca,13602724,000000120499331,5,5,,5
266867,13-OCT-11,11-OCT-11,Aprajit,,en,65.92.155.243,dmeadows@sympatico.ca,13577030,000000120476957,4,4,,4
266868,13-OCT-11,12-OCT-11,Camille,,en,184.147.113.96,suegodbehere@sympatico.ca,13601704,000000120511264,5,5,Dealings with tech support have always been fully satisfactory.,5
266869,13-OCT-11,08-SEP-11,Mahender,,en,64.229.95.79,sarita_suneel@sympatico.ca,13186754,000000119741922,4,4,,5
266870,13-OCT-11,08-SEP-11,Tupakula,,en,64.229.95.79,sarita_suneel@sympatico.ca,13186756,000000119735234,5,5,,5
266871,13-OCT-11,11-OCT-11,Stephane,,fr,67.68.57.224,marau114@sympatico.ca,13582614,000000120466979,4,4,"que vous arreter de descendre ma vitesse a tout les mois je descent a 0.26 megabit ses vraiment fatigant on paye et j,aimerait avoir du bon service",
266872,13-OCT-11,04-OCT-11,Jamel,,fr,74.12.214.23,sergio.urizar@sympatico.ca,13510472,000000120346231,5,5,absolument rien,5
266873,14-OCT-11,22-SEP-11,Sukumar,,en,184.146.110.198,r_foran@sympatico.ca,13362416,000000120061331,4,4,,5
266874,14-OCT-11,11-OCT-11,Kaouther,,fr,65.93.171.180,pierre.monty@bell.net,13585080,000000120471014,5,5,,5
266875,14-OCT-11,10-OCT-11,Baltharaj,,en,174.95.12.138,dtong2k1@sympatico.ca,13567156,000000120458607,4,5,"After successfully resolving the problem, always let the customer know why it happened - in general terms of course.",4
266876,14-OCT-11,13-OCT-11,Dilip,,en,184.145.101.174,ronlegault@bell.net,13600516,000000120513409,5,5,Nothing.,5
266877,14-OCT-11,12-OCT-11,Emmanuelle,,fr,76.64.112.116,alainpomerleau2@bell.net,13589762,000000120490989,5,5,rien,5
266878,14-OCT-11,12-OCT-11,Raoudha,,fr,76.64.112.116,alainpomerleau2@bell.net,13589764,000000120489570,5,5,rien,5
266879,14-OCT-11,13-OCT-11,Deepika,,en,76.71.77.236,terryfern@sympatico.ca,13615398,000000120513536,5,5,"Representative ""refreshed"" our connection and then explained server problem would be corrected in 2 hours.  She explained the steps I should take.  No improvement needed.",5
266880,14-OCT-11,13-OCT-11,Suraj,,en,206.172.0.205,bebopman@sympatico.ca,13604398,000000120535924,5,5,Reducing waiting times. It was 10 minutes before an agent answered my call. ,5
267373,12-OCT-11,11-OCT-11,Amy,,en,76.64.43.81,patandmavis@sympatico.ca,13584756,000000120468543,5,5,"One of the calls I made prior to this one was located in India and they hung up on me!  After calling back and speaking with Amy, agent xy322, I was thrilled with the outcome.",4
267374,12-OCT-11,08-OCT-11,Rolando,,en,99.231.159.52,joe.v@sympatico.ca,13555204,000000120428479,4,4,,3
267375,12-OCT-11,11-OCT-11,Simon,,fr,70.26.196.93,mnjobin@sympatico.ca,13583628,000000120477216,4,4,,5
267376,12-OCT-11,11-OCT-11,Ronda,,en,70.29.93.49,rusclev@sympatico.ca,13586342,000000120460636,1,1,wait time for operator too long hung up,1
267377,12-OCT-11,12-OCT-11,Shinoj,,en,70.51.96.210,deb-f@sympatico.ca,13576684,000000120487038,5,5,Figure out why it happened and make it so it won't happen again.,5
267378,12-OCT-11,15-SEP-11,Mariem,,fr,69.70.218.42,dumont.louis@sympatico.ca,13265020,000000119895050,1,1,,1
267379,12-OCT-11,07-OCT-11,Kranthi,,en,184.144.68.101,rebeccamm09@sympatico.ca,13548852,000000120415138,5,4,"redesign your email because this is what happened: ""This message looks very suspicious to our SmartScreen filters, so we've blocked attachments, pictures, and links for your safety. ""
admittedly it IS hotmail, so that might explain it.",5
267380,12-OCT-11,11-OCT-11,Catherine,,en,184.147.56.164,r.embury@sympatico.ca,13585358,000000120466818,1,1,resolve the issue,
267381,12-OCT-11,10-OCT-11,Gustavo,,en,184.147.0.173,lori.garland@sympatico.ca,13569512,000000120456821,5,5,absolutely nothing,5
267382,13-OCT-11,12-OCT-11,Neila,,fr,174.89.214.45,jantcusa@sympatico.ca,13595224,000000120504450,5,4,"On m'a écouté, compris ma demande et résolu mon problème.
Employé courtois et affable.

merci",5
267383,13-OCT-11,12-OCT-11,Paul,,en,70.26.163.80,hayesrobertfamily@sympatico.ca,13594508,000000120487239,1,1,"Yes, have the service be in Canada, the fact that I ordered an upgraded modem with wireless and someone cut my internet access without checking our current files, was upsetting enough, but the fact that you have IT people answer your calls from India and they cannot reconnect me is very frustrating.  The service should remain in Canada, I can appreciate this is cheaper labour, but this is definitely not reflected in our bills, and better yet, I have been charged for the last numerous months for an essential plus 1 modem which was not what I have, I have an old speedstream.  Not a happy customer and thinking seriously of other options.",2
267384,13-OCT-11,12-OCT-11,Nemri,,fr,174.92.187.187,charles.leonard@sympatico.ca,13591588,000000120509229,4,5,,5
267385,13-OCT-11,12-OCT-11,Jayne,,en,76.67.106.164,romarg@bell.net,13600478,000000120492702,1,2,When transfering me to another representative I was left with a dead line and no transfer.Had to call again and talk to another person who was just as frustrating. NOT great customer service my contract is up in Feb. and am already looking at alternatives although we have been with bell it seems forever. Roger,2
267386,13-OCT-11,12-OCT-11,Mohamed Nidhal,,fr,65.94.124.2,haig.merjanian@sympatico.ca,13594422,000000120490342,1,3,"Votre représentante (Amel, EX99227) est une personne incompétente et prétentieuse qui n'a jamais pu trouver la raison des 6 $ de frais d'utilisation d'Internet dans ma facture du 6 octobre 2011. Après avoir perdu beaucoup de temps avec elle, c'est moi qui lui ai suggéré que ces frais étaient peut-être attribuables au dépassement de la limite de 8 heures par mois dans le cas de l'accès téléphonique à l'Internet. (Le service DSL étant interrompu pendant deux jours et demi entre le 30 août 2011 et le 2 septembre 2011, j'avais dû utiliser le modem téléphonique de l'ordinateur pour accéder à l'Internet. Heureusement, j'avais fait mettre une note au dossier pour pouvoir faire annuler les frais éventuels.) L'attitude arrogante et désagréable de votre représentante est inacceptable. Finalement, c'est un autre représentant qui a pris la relève et qui a compléter ma demande avec satisfaction (numéro de confirmation : 120490342). Essayez d'embaucher des gens qui ne parlent pas à travers leur chapeau et qui, de ce fait, ne portent pas atteinte à la crédibilité du service à la clientèle de votre entreprise.",1
267387,13-OCT-11,12-OCT-11,Ricardo,,en,76.69.86.68,rla1942@bell.net,13600308,000000120504898,4,4,,5
267388,13-OCT-11,12-OCT-11,Brent,,en,184.147.20.9,roger.axon@sympatico.ca,13600454,000000120497626,2,1,solve the problem.,2
267389,13-OCT-11,12-OCT-11,Abdallah,,fr,70.51.199.109,samimijac@bell.net,13600840,000000120492879,4,4,,5
267390,13-OCT-11,12-OCT-11,Chantal,,en,174.94.19.163,c.durkee@sympatico.ca,13591220,000000120489508,5,5,Absolutely nothing,5
267391,13-OCT-11,12-OCT-11,Emylie,,fr,174.92.194.180,mario_brassard@sympatico.ca,13597750,000000120499636,5,5,,4
267392,13-OCT-11,12-OCT-11,Shalini,,fr,174.91.245.176,martine.dauphinais@sympatico.ca,13597848,000000120493068,4,4,,4
267393,13-OCT-11,12-OCT-11,Kanni,,en,65.95.109.24,don.beamurphy@sympatico.ca,13592858,000000120493992,5,5,,4
267394,13-OCT-11,12-OCT-11,Kishore,,en,174.94.60.207,foertsch5@sympatico.ca,13593616,000000120510169,4,5,No problems other than the wait time to get through on the line to a representative.,5
267395,13-OCT-11,12-OCT-11,Carolina,,en,70.31.74.103,vanier@sympatico.ca,13602476,000000120502983,,,"I get 3 reference numbers for the two hours I was on the phone tyrying to solve my problem.  If this is for Kate, then she tried to help and told me a service tech would be out the next day.  The poor speeds and constant disconnections have been going on for months. Undetermined if the problem will get solved.",
267396,13-OCT-11,12-OCT-11,Edwin,,en,184.144.20.150,metalstrading@sympatico.ca,13598202,000000120490857,1,1,Offered some alternatives or suggestions.,3
267397,13-OCT-11,12-OCT-11,Andrea,,en,216.209.123.127,helen.bennet@sympatico.ca,13594544,000000120493857,5,5,Nothing at all. She was very nice and helpful,5
267398,13-OCT-11,12-OCT-11,Steph,,en,70.26.26.3,rwmurray@sympatico.ca,13600704,000000120495758,5,5,nothing,5
267399,13-OCT-11,12-OCT-11,Mark,,en,216.167.229.187,n.allman@sympatico.ca,13598752,000000120498465,2,1,"Tell your Bell rep to speak more slowly.  Speed plus a slight accent made it difficult for me to follow the (otherwise very polite and willing) young man.  Also, after the call, when I had been emailed a link, the problem was not resolved -- I couldn't log on to the Bell site, but was too busy to call again.",3
267400,13-OCT-11,12-OCT-11,Mariem,,fr,70.30.154.40,jean.drouin.b@sympatico.ca,13595412,000000120487328,3,3,Difficultés de réception de mes courriels,3
267401,13-OCT-11,12-OCT-11,Hema,,en,67.70.203.91,dwfarrell@sympatico.ca,13593058,000000120499301,5,5,,5
267402,14-OCT-11,13-OCT-11,Ramzi,,fr,76.67.162.124,agatherenaud@sympatico.ca,13603546,000000120535975,5,5,RIEN DE PLUS TOUT A ÉTÉ BIEN FAIT.,5
267403,14-OCT-11,13-OCT-11,Ahmednur,,fr,70.27.239.35,nicolas.lucienne@sympatico.ca,13612362,000000120522240,4,4,,5
267404,14-OCT-11,13-OCT-11,Victoria,,en,74.15.28.201,bev.whitlock@sympatico.ca,13604520,000000120523370,5,5,,5
267405,14-OCT-11,13-OCT-11,Chekib,,fr,70.30.229.193,nicole.cinq-mars@sympatico.ca,13612368,000000120535713,5,5,tout était parfait.Un gros merci,5
267933,11-OCT-11,09-OCT-11,Sunhith,,en,70.54.142.96,basscott@sympatico.ca,13560062,000000120442127,3,1,"At this time Oct. 9/2011 3:44 p.m. We did not inquire about anything. We were told that your representative could not give us a password because they were having ""Trouble"" with thier ""tools"" ",3
267934,11-OCT-11,09-OCT-11,Nesrine,,fr,70.48.121.32,jean-marc.desormeaux@sympatico.ca,13561856,000000120437550,4,4,,4
267935,11-OCT-11,10-OCT-11,Ralph,,fr,65.94.80.186,lapointe.j@sympatico.ca,13569286,000000120452800,4,3,,3
267936,11-OCT-11,09-OCT-11,Kyle,,en,174.92.54.43,hontheho@sympatico.ca,13561590,000000120443680,5,4,,5
267937,11-OCT-11,07-OCT-11,Rebecca,,en,64.228.213.137,pfedwards@sympatico.ca,13548386,000000120410494,4,4,,4
267938,11-OCT-11,10-OCT-11,Sarah,,fr,76.65.105.47,gratton.camille@sympatico.ca,13567860,000000120452759,5,4,,4
267939,11-OCT-11,06-OCT-11,Andrew,,en,174.95.47.7,paige2page@bell.net,13535636,000000120377813,5,4,,5
267940,11-OCT-11,10-OCT-11,Anis,,en,65.94.160.60,sjtrimps@sympatico.ca,13571982,000000120455169,5,5,,5
267941,11-OCT-11,11-OCT-11,Wayne,,en,69.158.85.211,piotr.kurek@sympatico.ca,13571008,000000120458833,1,2,"I made a phone call at 12.05 AM!!! and was on hold for over 29, yes TWENTY NINE !!! minutes. The worst customer service call ever. thinking about cancelling all my services with Bell",1
267942,11-OCT-11,10-OCT-11,Ajay,,en,174.88.138.100,Cerberus666@bell.net,13565014,000000120454996,5,5,"There is no such thing, or so they say, as ultimate perfection. WRONG!!! You have attained it. I'm not trying to make you look good, you are the best.",5
267943,11-OCT-11,08-OCT-11,Syed Mustafa,,en,70.53.30.108,khcroc@sympatico.ca,13555610,000000120430069,1,1,"Computer was slow loading web pages. Primary Dns was timing out periodicaly and the Alternate was completely useless, with continual time outs. Your technician advised me that i did'nt need the Alternate if the primary was working. What kind of BS is that???.",3
267944,11-OCT-11,29-JUL-11,Shirin,,en,174.94.3.54,rags2riches@sympatico.ca,12751911,000000118817803,5,5,Nothing,5
267945,11-OCT-11,10-OCT-11,Sabha,,en,67.220.37.140,frances.lachance@sympatico.ca,13567482,000000120450224,4,5,Give us a rep without an foreign accent.  ,4
267946,11-OCT-11,10-OCT-11,Marvin,,en,207.164.152.153,sli4896@sympatico.ca,13572004,000000120450273,4,4,,4
267947,11-OCT-11,10-OCT-11,Rudys,,en,184.146.136.253,angus.king@sympatico.ca,13565534,000000120451253,4,4,n/a,4
267948,11-OCT-11,06-OCT-11,Peter,,en,174.91.49.195,dhmmloucks@sympatico.ca,13529528,000000120390080,5,5,,5
267949,11-OCT-11,08-OCT-11,Hssen,,fr,174.93.198.241,jeanguygagne@bell.net,13555016,000000120427367,5,5,,5
267950,11-OCT-11,07-OCT-11,Ridha,,fr,70.55.209.145,clubtraindirect@sympatico.ca,13541390,000000120398640,5,,S'est déjà mieu de recevoir une confirmation par courriel de la demande de modification...  Allons voir si cela va fonctionner ou sinon je devrai rappeller une 4e fois!,4
267951,11-OCT-11,07-OCT-11,Ricardo,,en,174.88.40.56,oliveball@sympatico.ca,13548022,000000120409399,5,5,"Considering that the competition is always critizing Bell for having slow Internet times, maybe you should monitor what customers are actually getting, especially after a service call has been made.  I almost thought the problem was just Bell Internet versus cable.",5
267952,11-OCT-11,10-OCT-11,Vikram,,en,76.64.117.63,ross1957@sympatico.ca,13571544,000000120450978,3,4,been put on hold or been called back. On hold 3 times and called back 3 times,3
267953,11-OCT-11,10-OCT-11,Ritwik,,en,76.69.7.150,fvtuma@sympatico.ca,13567570,000000120447878,5,5,Nothing at this point in time.,5
267954,11-OCT-11,09-OCT-11,Jose,,en,70.24.77.164,ellen010@bell.net,13561012,000000120440788,4,3,Nothing at the time.  It appears we need a technician to come on site.,5
267955,11-OCT-11,10-OCT-11,Jose,,en,69.157.24.242,basil.cottage@sympatico.ca,13565836,000000120448579,5,5,,5
267956,11-OCT-11,10-OCT-11,Cesar,,en,64.231.250.55,dpkivlahan@sympatico.ca,13567132,000000120449537,5,5,not one thing comes to mind....Caesar was fantastic!,5
267957,11-OCT-11,07-OCT-11,Sowmya,,en,74.15.97.204,johnbeck@bell.net,13544840,000000120410938,4,2,write a single clear instruction on what to do and then try following the t instruction yourself.,5
267958,11-OCT-11,05-OCT-11,Abinash,,en,69.157.175.161,cthiessen@bell.net,13515366,000000120358714,4,4,Come to my apt the same day I called to fix my internet instead of the next day.,4
267959,11-OCT-11,10-OCT-11,Arbi,,en,65.93.161.180,loufranl@sympatico.ca,13569538,000000120458061,4,4,,3
267960,11-OCT-11,02-OCT-11,Marvin,,fr,70.55.100.3,j.stjean@sympatico.ca,13479482,000000120291311,5,5,,4
267961,11-OCT-11,10-OCT-11,Serina,,en,174.95.157.177,taydun@sympatico.ca,13572362,000000120456460,5,5,N/A,4
267962,11-OCT-11,09-OCT-11,Med Hedi,,fr,76.71.188.34,raymond047@sympatico.ca,13563686,000000120444490,5,5,Non.,5
267963,11-OCT-11,10-OCT-11,Maria,,en,50.101.233.91,trevtris@sympatico.ca,13572586,000000120450322,5,5,The only drawback was the time spent on the menue selection menue before the call. ,5
267964,11-OCT-11,10-OCT-11,Adnene,,fr,174.95.246.81,jacquesladouceur@sympatico.ca,13568316,000000120449358,5,5,,5
267965,11-OCT-11,08-OCT-11,Luis,,en,64.229.41.151,wendyl1@sympatico.ca,13559328,000000120431803,5,5,,5
267966,11-OCT-11,07-OCT-11,John,,en,64.228.212.76,stilianos@sympatico.ca,13550194,000000120401105,5,5,,5
267967,11-OCT-11,06-OCT-11,Ritwik,,en,64.231.6.65,fangwu_@sympatico.ca,13530306,000000120382925,4,4,,4
267968,11-OCT-11,05-OCT-11,Hector,,en,174.93.8.212,swans33@bell.net,13525070,000000120367045,5,5,,5
267969,12-OCT-11,11-OCT-11,Med Jeber,,fr,184.145.171.147,grimalajf@sympatico.ca,13578708,000000120469223,5,5,,4
267970,12-OCT-11,11-OCT-11,Elyes,,fr,168.87.145.194,denis_sauvageau@sympatico.ca,13576766,000000120479991,5,5,,4
267971,12-OCT-11,11-OCT-11,Tejaswvi,,en,65.93.96.175,bcanad@sympatico.ca,13574594,000000120477365,2,1,Get to the meat of the issue by avoiding the canned responses.,3
267972,12-OCT-11,10-OCT-11,Aroua,,fr,174.93.246.55,tetreault.gaston@bell.net,13572408,000000120446887,5,5,"Rien de plus; j'ai obtenu emtière satisfaction.",5
267973,12-OCT-11,11-OCT-11,Abir,,fr,70.52.75.129,touvielle@sympatico.ca,13588190,000000120469868,4,4,,4
267974,12-OCT-11,11-OCT-11,Neha,,en,76.64.21.192,bruce.hunter3@sympatico.ca,13575170,000000120460083,5,5,Having full knowledge of my recent dealings with all aspects of my calls for service.,4
267975,12-OCT-11,10-OCT-11,Hassiba,,fr,76.70.132.157,richardgignac@sympatico.ca,13571374,000000120450946,5,5,,5
267976,12-OCT-11,11-OCT-11,Alexandra,,en,65.93.169.32,zygon@sympatico.ca,13589118,000000120485938,5,5,Nothing.  Alexandra's service and ownership of the problem was beyond expectations.,5
267977,12-OCT-11,11-OCT-11,Camille,,fr,69.156.18.159,jg.rejean1946@sympatico.ca,13580098,000000120475217,5,4,rien,5
267978,12-OCT-11,11-OCT-11,Sana,,en,76.68.55.111,leigh.omara@sympatico.ca,13581726,000000120475031,5,4,It would have been easier for both myself and the customer care rep if Bell One and Bell Mobility could be seamlessly integrated - so that they more efficiently share customer info.,4
267979,12-OCT-11,10-OCT-11,Oussama,,fr,70.53.197.105,jocelyne.ben@sympatico.ca,13568718,000000120446465,5,5,,5
268469,13-OCT-11,13-OCT-11,Walid,,fr,70.24.180.205,lfmannucci@sympatico.ca,13596934,000000120513292,2,2,"

 lack of knowledge",4
268470,13-OCT-11,12-OCT-11,David,,en,174.94.24.44,dfoote@sympatico.ca,13592612,000000120503194,5,5,"Not a thing, David did everything I needed done and was very kind and understanding of my inabilities in trying to accomplish the instalation of my new modem.",5
268471,13-OCT-11,12-OCT-11,Asir raja,,en,70.27.232.95,surmann@sympatico.ca,13601732,000000120500335,5,5,in this case nothing. Rep understood problem right away and dealt with it in a professional manner.,5
268472,13-OCT-11,11-OCT-11,Houcine,,fr,76.69.110.161,stongemichel@sympatico.ca,13587516,000000120472911,1,1,honete,1
268473,13-OCT-11,07-SEP-11,Hugo,,en,174.89.66.122,t2green@sympatico.ca,13173660,000000119727467,5,5,"It would be great to know whether the C C representative was going to arrive in the am or pm. They had an issue at first at trying to improve my reception and they even called in a more experienced technician to help out. I have an upgraded Modum which helps and a more direct line to my internet. Thank you, ",5
268474,13-OCT-11,12-OCT-11,Gayathri,,en,70.24.0.245,ruth.max.8@bell.net,13600686,000000120492390,5,5,"speed up the entire process - the computer, not necessarily the representative.  Supposed to be high speed, but is not at all.",5
268475,13-OCT-11,12-OCT-11,Sharon,,en,64.231.63.74,fridtjofnansen@sympatico.ca,13593752,000000120494808,3,3,"I had requested a cancellato
io on my internet due to me puchasting a turbo stick on august 4 2011 and an hardware ubgrade at the same time . this was not done at the time. I further requsted the same thing on September 14,2011, no action taken by you people on this issue. Now you are asking me to do a survey to vent my displeasure at bell. I have been a loyal customer for at least 25 years without any bonusses or loyalty thank yous from bell. I may get so mad and switch to the competition if this is the best service i receive from bell...............",1
268476,13-OCT-11,12-OCT-11,Etienne,,fr,65.93.50.51,lynn.belanger@sympatico.ca,13597358,000000120500878,3,1,"
Étienne était très gentil et avenant mais ne savait pas comment m'aider. Il est aller chercher de l'aide d'un supérieur, mais sans résultat pour m'aider à Trouver une solution pour stopper les courriels qui entre en double et parfois en triple depuis plusieurs semaines provenant de plusieurs personnes",3
268477,13-OCT-11,12-OCT-11,Grace,,en,74.15.32.148,jomoyer5@sympatico.ca,13595890,000000120503680,5,4,"Thank you for bringing the repair/help service back into Canada.  It was nice to be able to speak with someone I had no problem understanding.  Grace was wonderful, very helpful, above and beyone.",5
268478,13-OCT-11,12-OCT-11,Aqeel,,en,64.229.231.53,segrid@sympatico.ca,13601042,000000120507481,4,4,,4
268479,13-OCT-11,12-OCT-11,Nora,,en,69.158.16.67,james.j.rankin@sympatico.ca,13595120,000000120496332,2,1,could have fixed my problem,3
268480,13-OCT-11,12-OCT-11,Ashok,,en,70.50.50.59,jim.forbes@sympatico.ca,13595586,000000120506879,5,4,,4
268481,13-OCT-11,12-OCT-11,Sergio,,en,184.147.112.27,frank.mcveigh@sympatico.ca,13593706,000000120506716,5,5,"Nothing,Sergio fixed problem with laptop not accessing internet through wireless connection.",5
268482,13-OCT-11,22-SEP-11,Ahmed,,fr,64.228.80.63,mila1918@bell.net,13360836,000000120068042,1,,rien,1
268483,13-OCT-11,22-SEP-11,Emylie,,fr,64.228.80.63,mila1918@bell.net,13360838,000000120066842,1,,rien,
268484,13-OCT-11,12-OCT-11,Irfan,,en,64.231.162.135,chrisgerald@sympatico.ca,13591678,000000120506686,1,1,Speak English,1
268485,13-OCT-11,12-OCT-11,Nadyn,,en,70.49.183.77,bart@sympatico.ca,13590526,000000120502148,4,4,,4
268486,14-OCT-11,13-OCT-11,Ridha,,fr,184.144.205.90,deniscantin@sympatico.ca,13606180,000000120528801,5,5,,4
268487,14-OCT-11,13-OCT-11,Mohamed,,fr,76.69.204.167,bourdeau.desmarais@sympatico.ca,13604758,000000120516255,3,4,"Le traitement a été très long, en première étape.",3
268488,14-OCT-11,13-OCT-11,Sarra,,fr,67.68.201.253,wlaurie@sympatico.ca,13616168,000000120514953,5,5,"Comme hier, le temps d'attente respectable et employé compétent.",5
268489,14-OCT-11,13-OCT-11,Sarah,,en,174.91.219.128,david.howes@sympatico.ca,13606024,000000120515810,5,4,Probably,4
268490,14-OCT-11,13-OCT-11,Cathrine,,en,69.156.108.57,r.gingrich@sympatico.ca,13613258,000000120513630,5,5,everything was done very well,5
268491,14-OCT-11,13-OCT-11,Anusha,,en,184.151.63.137,joseedi@sympatico.ca,13609458,000000120532986,2,2,My Internet still does not work  she said it was my computer but when I change computers it does the same thing so now I have a contract with you guys and no Internet that really sucks! I guess she tried but did not resolve anything!,3
268492,14-OCT-11,13-OCT-11,Bhavana,,en,65.95.68.201,maandpachip@sympatico.ca,13610902,000000120519249,1,1,"Listen and understand.
We actually didn't call about internet service at all. We called about our phone service being down. We had to call from our daughters cell phone and then she wanted to ask about getting internet service when she gets her own apartment.",3
268493,14-OCT-11,13-OCT-11,Mir,,en,76.68.79.6,dpelley@sympatico.ca,13606582,000000120537383,5,5,,5
268494,12-OCT-11,11-OCT-11,Melanie,,en,184.148.66.192,rondo@sympatico.ca,13586154,000000120474383,4,4,"Instead of waiting until a complaint comes in you could be proactive and do things when you should.  Apparently I have been due to a ""bundle"" discount for ages but never got it until now it will be ordered.  It is not good enough!!!I have been with Bell a long time but am thinking of changing to my cable service for my land line.
",2
268495,12-OCT-11,11-OCT-11,Anna marie,,en,70.31.70.166,stu.shirley@sympatico.ca,13587528,000000120463132,4,4,Not made a mistake on the billing in the first place.,2
268496,12-OCT-11,11-OCT-11,Revathi,,en,70.50.216.53,albert.treichel@sympatico.ca,13573728,000000120475097,3,3,Answer my question re why all my recent Bell Security Anti Virus scan reports from daily scans indicate a virus was found even tho' virus protection is on and why restarting the computer does not get rid of it.,4
268497,12-OCT-11,11-OCT-11,Helmi,,fr,67.68.147.139,mccloutier@sympatico.ca,13583038,000000120484749,4,5,,5
268498,12-OCT-11,11-OCT-11,Luis,,en,65.93.198.80,sebo53@sympatico.ca,13586824,000000120466968,5,5," Nothing . To my surprise my call was answered right away, no waiting and the person I talked to could speak perfect english and solved my problem in minutes",5
268499,12-OCT-11,11-OCT-11,Ashwini,,fr,64.229.85.162,rogadh@sympatico.ca,13586070,000000120477080,2,2,"Bien qu,apparemment il y avait un problème avecmon POrt , mon ordinateur est  très lent ( malgré service sans fil à prix élevé et je recois encore un message de Internet connection problem + je ne peux me connecter sur Windows Live messanger , apparemment service non disponible .... ras de bol avec le Serviuce de Bell Les techniciens appellent après service , on ne comprend preswque rien du message téléphonique + surtout le no de téléphone pour rappeller la personne . Vous etes mieux de trouver une solution à ces problèmes car je suis prete à changer de service internet..telephone etc. avec bell",1
266881,14-OCT-11,13-OCT-11,Gloria,,en,70.27.59.139,jbarten@sympatico.ca,13608864,000000120527291,5,5,"Really, short of making a house call, not much more could have been done. Service was great.",5
266882,14-OCT-11,13-OCT-11,Krutthiga,,en,70.31.105.157,b.a.robinson@sympatico.ca,13604230,000000120524106,1,1,"I wrote previous survey about the results of yesterdays inquires from your tech rep.
THIS PERSON HARDLY SPOKE ANY ENGLISH!!! I WANT TO SPEAK TO AN ENGLISH SPEAKING TECH!!!!! All I called about was the internet was not working ! The person Krutthiga spoke ahrdly any English. She got to do a bunch of stuff with the modem .. unplug/ retart / change settings / still no internet .. I asked if could just be problem in the area .. she said NO. Did you check the connection I asked she said i will. She got me to change a bunch more settings .. still no go then i could not do anything.. in her frustration .. she but me through to another NONE SPEAKING or HARDLY SPEAKING ENGLISH PERSON..he tried to get me to do a few thinks then said hold on I will check the line... came back OH there is a problem in area around this area. NOW why didn't the other girl DO THIS!! WASTED MY TIME.. 1:30 pm till 3:00 pm with your tech people who changed my settings in my computer for NOTHING!! AND INTERNET CAME BACK ON LINE AFTER A WHILE !!!  I could have waited for it to resolve it's self !! NOW ... MY MY INTERNET IS VERY VERY SLOW CONNECTING , AND MY SON'S WIRELESS COMPUTER CANNOT CONNECT TO THE INTERNET. SO WAS THE SITUATION RESOLVED """""" NO """""""" IT""S A MESS!!
WHEN ARE YOU GOING TO GET ENGLISH SPEAKING TECH PEOPLE>>> WHO KNOW SOMETHING> ..... I NEED THIS SITUATION RESOLVED!!!!!!!!!!!

Brian Robinson
London.ONT.
519-473-0644
",1
266883,14-OCT-11,03-OCT-11,Wissem,,fr,76.67.84.23,mfb3@sympatico.ca,13493290,000000120321205,1,1,apprendre le savoir vivre à ce technicien expéditif ,1
266884,14-OCT-11,13-OCT-11,Shyam,,en,70.53.87.135,ronaldheard@bell.net,13613852,000000120516785,1,1,,1
266885,14-OCT-11,13-OCT-11,Hema,,en,64.228.91.225,nola.mcdonald@sympatico.ca,13612468,000000120526462,5,5,Shorter wait times for technician.,5
266886,14-OCT-11,13-OCT-11,Gayathri,,en,184.144.75.165,jharrod@sympatico.ca,13609104,000000120518783,5,4,Nothing else to do,5
266887,14-OCT-11,13-OCT-11,Celina,,en,204.101.237.139,hughmanuel@bell.net,13608318,000000120534342,5,4,"Old phone on my end, hard to hear what was being said sometimes.",5
266888,14-OCT-11,13-OCT-11,Elmer,,en,65.93.196.234,pjmacl@bell.net,13613078,000000120537225,5,4,,5
266889,14-OCT-11,13-OCT-11,Stephanie,,fr,67.70.144.240,johanne.peters@sympatico.ca,13609338,000000120524520,1,4,que vos conseillers démontrent plus de souplesse et d'empathie envers les clients.  C'est le superviseur du conseiller qui m'a finalement donné satisfaction.  Le conseiller m'a dit que c'était mon choix de changer de compagnie.,3
266890,14-OCT-11,12-OCT-11,Chad,,en,76.65.186.155,sue.ger@sympatico.ca,13601694,000000120504514,5,5,"Though i was happy with the final outcome-i had been on the phone for two hours prior to finally getting my issue resolved! I was cut off three times by three separate reps after being on the phone and explaining my problem to them. I was so angry and frustrated by the experience that i was tempted to cancel my services with Bell and write my daily newspaper's editorial page explaining the poor service i received at Bell. Thank goodness the last rep. knew what he was doing but i am still angry at the shoddy service i received from three representatives of your company. Also, the last time i looked it is called Bell CANADA, yet all three reps were foreigners from far away lands and i could hardly understand them-what gives!!",1
266891,14-OCT-11,13-OCT-11,Romy,,fr,70.30.213.11,normand.chretien@sympatico.ca,13612488,000000120518866,5,5,,4
266892,14-OCT-11,13-OCT-11,Ryan,,fr,70.29.242.78,valeda36@bell.net,13615796,000000120518448,5,4,,4
266893,14-OCT-11,13-OCT-11,Richard,,en,76.69.67.70,fordyce.carol@sympatico.ca,13607230,000000120514142,5,5,Nothing,5
266894,14-OCT-11,13-OCT-11,Richard,,en,70.29.241.66,vrkaul@sympatico.ca,13615920,000000120532886,5,5,Not much this time. I got more help than I asked for. Richard is to be commended. He spoke clearly and in good English. Wish all experiences with Bell could be like this!,4
266895,14-OCT-11,13-OCT-11,Innocent,,en,76.64.39.198,aldaimee@sympatico.ca,13603666,000000120522930,5,5,,5
266896,14-OCT-11,13-OCT-11,Michael,,en,64.231.12.123,eagleson.d@sympatico.ca,13606688,000000120525868,3,2,your advisor wanted to have control of my PC.  Not sure that is in my best interest.  Would have liked to have my issue resolved without having to give up my PC.,3
266897,14-OCT-11,09-OCT-11,Sulochana,,en,76.69.67.70,fordyce.carol@sympatico.ca,13561182,000000120443991,3,2,"Provide me with the correct information
And try to explain why I was having the problem",4
266898,14-OCT-11,13-OCT-11,Kayla,,en,76.68.50.121,hendersonr@sympatico.ca,13608158,000000120529018,5,5,"Automatically give renewing customers the best price offered by the company beit for renewal or new customers.  To renew the internet service at competitive prices it took 1.5 hrs of my time and your staff's time on 3 seperate phone calls, 2 to the Philippines and one to your business office.  There are efficiencies to be had find them....  Marketing & Service should talk to each other...",3
266899,14-OCT-11,09-OCT-11,Kranthi,,en,76.69.67.70,fordyce.carol@sympatico.ca,13561184,000000120440917,1,1,"Some effort to try to solve my problem!
But it was a difficult situation.",2
266900,14-OCT-11,13-OCT-11,Mehdi,,fr,76.64.112.38,francine.morency@sympatico.ca,13607266,000000120523981,5,5,non parce que tout est parfait les employes qui nous repond  sont parfait Je remercie beaucoup bell pour tout.,5
266901,14-OCT-11,13-OCT-11,Gabriela,,en,65.93.198.76,jontrophy@sympatico.ca,13609436,000000120526896,5,5,cant think of anything Gabriela was great,5
266902,14-OCT-11,13-OCT-11,Jessica,,en,69.158.31.210,emucci@sympatico.ca,13606904,000000120527056,1,1,The diagnosis was incorrect since there was nothing apparently wrong with the modems. You are sending me new ones which I WILL NOT REQUIRE. Please cancel the shipment. Since it was a system failure I would think that knowledge would be readily avaiable at bell.We always seem to go back to square one.This occurs too often.,
266903,14-OCT-11,13-OCT-11,Preethi,,en,76.64.37.159,sbrunetti@sympatico.ca,13614408,000000120519058,5,5,,5
266904,14-OCT-11,13-OCT-11,Nicholas,,fr,184.144.174.123,francois.bourgeault@sympatico.ca,13607282,000000120534993,4,4,Aucub ,5
266905,14-OCT-11,13-OCT-11,Shyam,,en,184.145.66.101,jarandelovic@sympatico.ca,13608824,000000120520823,3,3,none,3
266906,14-OCT-11,13-OCT-11,Rudolf,,en,204.237.123.245,don.potts@sympatico.ca,13606484,000000120515804,5,5,"I wish you could have forwarded my email to my new email account with g-mail.  The only reason we switched from Bell; we could not get high speed internet service in our area.(K0K 3E0)  thanks Don ",4
266907,14-OCT-11,13-OCT-11,David,,en,74.14.60.157,bobpat@bell.net,13604696,000000120522841,5,5,,5
266908,14-OCT-11,13-OCT-11,Lukasz,,en,76.71.88.37,niedzielski@sympatico.ca,13612392,000000120531277,5,5,,5
267406,14-OCT-11,13-OCT-11,Zaccheus,,en,76.71.88.37,niedzielski@sympatico.ca,13612394,000000120526275,2,1, ,
267407,14-OCT-11,13-OCT-11,David,,en,199.198.251.106,arhinz@sympatico.ca,13604076,000000120525404,5,5,,5
267408,14-OCT-11,13-OCT-11,Venkatesh,,en,70.49.172.161,iangraham200@bell.net,13608394,000000120516358,3,3,Better audio quality,3
267409,14-OCT-11,13-OCT-11,Farhana,,en,70.52.152.156,jmetcalf47@sympatico.ca,13609228,000000120532035,5,1,"Nothing, it was great!",5
267410,14-OCT-11,13-OCT-11,Satish,,en,74.14.187.53,whitesox@bell.net,13616076,000000120538046,5,5,,5
267411,14-OCT-11,13-OCT-11,Walid,,fr,76.67.164.29,guy.blanger1@sympatico.ca,13607946,000000120526593,5,5,,5
267412,14-OCT-11,13-OCT-11,Kevin,,en,64.229.64.198,ken.galli@sympatico.ca,13609804,000000120524263,5,5,"He did everything a customer could want!He not only insured my phone and internet were the best they could be,He also made his upgrades in my house pleasing to the eye!I believe your employees are your most valuable asset for your customers and wire care is cheap insurance in my view.I wouldn't be without it.I thank you.",5
267413,14-OCT-11,13-OCT-11,Ashok,,en,76.65.173.136,p.debaie@sympatico.ca,13612654,000000120535214,5,4,,4
267414,14-OCT-11,13-OCT-11,Arun,,en,70.31.106.134,joemarlawilson1@sympatico.ca,13609332,000000120528594,4,2,"I was on the phone for an hour and the problem was not solved.  After that time they finally found out I was not the only one with the same problem.  You need to have better communications with your techs in ""what ever country"" they are.",3
267415,14-OCT-11,13-OCT-11,Arun,,en,174.94.35.232,ethel.stankovits@sympatico.ca,13606994,000000120524116,5,5,"Nothing,",3
267416,14-OCT-11,13-OCT-11,Karen,,en,174.89.118.40,ronewman@sympatico.ca,13613862,000000120521488,4,3,,4
267417,14-OCT-11,13-OCT-11,Adnan,,en,70.29.124.208,shelleycoulson@sympatico.ca,13614610,000000120525758,5,5,"not a thing he was fast, courteous, explained everything as he did it, and my computer is so much faster, and I know how to fix some of the problems now as he explained it to me.",5
267418,14-OCT-11,13-OCT-11,Marco,,en,76.64.205.11,jprentice78@sympatico.ca,13609510,000000120528985,5,4,,4
267419,14-OCT-11,13-OCT-11,Aqeel,,en,70.27.62.226,sandami@sympatico.ca,13614276,000000120533915,3,3,,2
267420,14-OCT-11,13-OCT-11,Edgardo,,en,174.89.118.40,ronewman@sympatico.ca,13613864,000000120529400,4,4,,4
267421,14-OCT-11,13-OCT-11,Jose,,en,184.151.63.130,casaperri4@bell.net,13605142,000000120530657,1,1,"Your customer service is absolute shit. Because of this, I have cancelled all of services with Bell and plan to cancel my wireless next. Since March of 2011, I have paid $3300 to my Bell account and have had my services turned off at least six times because of outstanding bills. My bills have been between $1400-$1700 each month! When I try to get an answer not one of your foreign idiots can help. Recently I paid $1300 in September but am told my balance is still $1400. An investigation has begun with my bank and legal action will take place. ",1
267422,14-OCT-11,13-OCT-11,Liz,,en,74.202.109.238,gubbels@sympatico.ca,13607904,000000120529207,4,5,Not make billing mistakes that increase the agreed contract price for services rendered,3
267423,14-OCT-11,12-OCT-11,Nemri,,fr,70.26.241.106,rejeanbrunet@sympatico.ca,13600098,000000120495011,4,4,,5
267424,14-OCT-11,13-OCT-11,Budala,,en,184.144.105.205,dskerim@sympatico.ca,13606616,000000120513694,5,5,Your representative was unable to see my computer remotely and we had to create an alternate method of solving the problem. Work on making sure your computers will be visible remotely. ,4
267425,14-OCT-11,13-OCT-11,Anis,,fr,70.49.55.172,carolle.robert@bell.net,13605110,000000120516112,4,5,plus de rapidité à répondre,4
267426,14-OCT-11,13-OCT-11,Jacques,,en,174.94.34.21,jc.nixon@sympatico.ca,13608896,000000120523449,5,4,,5
267427,14-OCT-11,06-OCT-11,Emmanuel,,fr,70.24.212.246,dharries@sympatico.ca,13529514,000000120374532,1,1,,1
267428,14-OCT-11,13-OCT-11,Khaoula,,fr,76.71.225.58,mmorency002@sympatico.ca,13611860,000000120530852,5,5,,5
267429,14-OCT-11,12-OCT-11,Daniel,,en,174.91.150.123,madlincm@sympatico.ca,13597478,000000120492570,5,5,nothing,5
267430,14-OCT-11,13-OCT-11,Anah,,en,70.24.91.49,gdestunis@sympatico.ca,13607536,000000120521550,5,5,"Keep the monthly prices of internet at a afordable price. I am unemployed with University kids and do require internet but would like to keep it to a good montly rate.
I did manage thru your reps to keep it at a good rate but I would like more suggestions how can I reduce my monthly bill??? 
I took off the monthly fee for the modem and received a life time modem in order to cut the bill by $6.95. To me this amount is a savings each month.
I am pleased to say that your Rep Anah listened to my issue and immediately fixed it. She deserved recognition for her compasion and professionalism, knowledge of the services.  She went the extra mile in order to ease my concern. Kudos to Anah.

Thank you Bell",5
267431,14-OCT-11,13-OCT-11,Guylaine,,en,184.94.7.252,salvatore001@sympatico.ca,13614226,000000120525961,5,4,,4
267432,14-OCT-11,13-OCT-11,Priya,,en,174.116.178.212,steviej@sympatico.ca,13615046,000000120520365,2,,,
267433,14-OCT-11,13-OCT-11,Rebello,,en,64.231.164.31,donnellwright@sympatico.ca,13606510,000000120525834,1,1,"We were informed by our computer expert that we should have the speed of our computer increased when we phoned to have this done we were informed that it was not possible  even though the computer is equipped to do tnis.  He informed us that Rogers can do this very easily . We are willing to pay for this upgrade and would like to know the reason why it is not possible with your service as we have always  been Bell cutomers.  
    Thanks you for your attention in this matter 
     Sincerely 
        Dr. Don Wright ",2
267434,14-OCT-11,13-OCT-11,Henry,,en,76.71.28.110,back.wards@sympatico.ca,13604270,000000120537416,4,2,Unfortunately the representative needed to escalate the problem for resolution.,4
267435,14-OCT-11,12-OCT-11,Omar,,en,38.99.162.107,mcain@sympatico.ca,13597992,000000120510225,2,1,"I was calling to ask if there was a service outage in the area because my television and internet service was down. The customer care representative confirmed that yes, it was down.  He was unable to provide any idea of when the service would resume, other than to say reset your modem every hour or so until it comes back on.",4
267436,14-OCT-11,13-OCT-11,Linda,,en,184.148.66.170,luisruiz@bell.net,13610760,000000120524205,3,2,Be able to solve the problem...,2
267437,14-OCT-11,13-OCT-11,Adarsh,,en,184.147.131.78,jlmolson@sympatico.ca,13609204,000000120533482,5,5,,5
267438,11-OCT-11,07-OCT-11,Vijay,,en,69.156.99.254,bclynda@bell.net,13540314,000000120400799,5,5,,3
267439,11-OCT-11,10-OCT-11,Simon,,fr,74.14.211.94,marlenerousseau@sympatico.ca,13569910,000000120455277,3,2,TROUVÉ LA RAISON DU PROBLÈME POUR NE PLUS QUE CELUI CI SE RÉPÈTE,4
267440,11-OCT-11,10-OCT-11,Mohd,,en,65.95.138.27,t.widish@sympatico.ca,13572308,000000120458172,5,5,,5
267441,11-OCT-11,10-OCT-11,Mohamed,,fr,207.164.32.138,demaisy@bell.net,13566920,000000120457126,5,5,,5
267980,13-OCT-11,12-OCT-11,Jean-Philippe,,en,76.65.101.130,simba212@sympatico.ca,13601262,000000120507012,5,5,"In this case not one thing could be done to improve my experience with Jean-Philippe, who was polite, patient, very knowledgeable and most helpful.  In addition, it was a pleasure to deal with someone located in Canada!  We had no difficulty understanding one and other which most definitely helped in resolving the problem so quickly.",5
267981,13-OCT-11,12-OCT-11,Aika,,en,69.159.2.159,ian017@sympatico.ca,13594778,000000120498468,5,5,,5
267982,13-OCT-11,12-OCT-11,Jorge Alberto,,en,76.69.114.49,michel.smith@bell.net,13598282,000000120499824,1,2,Well when we got disconnect the person I was dealing with could have called me back. I am suppose to be getting 7mbps but I was getting a fluctuation from .88 to 5.89mbps.  I am paying for 7 and not getting it.,2
267983,13-OCT-11,12-OCT-11,John,,en,174.89.103.105,anne.perry067@sympatico.ca,13590142,000000120506647,4,3,,4
267984,13-OCT-11,12-OCT-11,David,,en,70.26.50.222,jim.shurtliffs@sympatico.ca,13595588,000000120511833,5,5,Time waiting to speak to a live Tech.,4
267985,13-OCT-11,12-OCT-11,Mario,,en,70.29.0.67,istch@sympatico.ca,13594898,000000120503820,4,5,,4
267986,13-OCT-11,12-OCT-11,Jose,,en,69.158.175.23,shclarke@sympatico.ca,13601168,000000120491080,5,5,Prior to the 12th I had difficulty getting help from a technician located in India. I do not understand why we have to deal with a person in India.,4
267987,13-OCT-11,12-OCT-11,Sage-Fidele,,en,69.156.153.21,sbbyers@sympatico.ca,13600942,000000120510440,5,5,Annoying chatter in background while technician was talking with me and solving problem,4
267988,13-OCT-11,12-OCT-11,Alejandro,,en,174.92.83.104,danbalm@sympatico.ca,13592190,000000120512934,5,5,I'VE NOTICED THAT YOU ARE NOT ASKING FOR UNNECESSARY VERIFICATION DETAILS. THAT IS GOOD IN THAT YOU GET TO THE PROBLEM IMMEDIATELY.,5
267989,13-OCT-11,12-OCT-11,Raul,,en,69.158.80.45,crowecm@sympatico.ca,13592040,000000120512832,4,4,,5
267990,13-OCT-11,12-OCT-11,Stephane,,fr,70.29.255.55,pelso@bell.net,13599454,000000120494351,5,5,,5
267991,13-OCT-11,12-OCT-11,Shalini,,en,174.88.170.40,djmcharg@bell.net,13592752,000000120490601,5,5,It could have gone a little quicker,5
267992,13-OCT-11,12-OCT-11,Jose,,en,174.95.134.114,lois.disher@sympatico.ca,13597146,000000120498279,5,5,,5
267993,13-OCT-11,12-OCT-11,Eric,,en,174.95.85.89,cowboychris55@bell.net,13591994,000000120496180,1,1,Have the call stay in Canada where they can speak & understand English and not get lost the moment that they get OFF SCRIPT!!!!!!!!,1
267994,13-OCT-11,12-OCT-11,Ginette,,fr,65.92.171.45,lpoirier005@sympatico.ca,13597234,000000120494525,3,1,"Vos ordinateurs étaient en panne et la dame n'avait pas accès aux forfaits qu'elle aurait pu me proposer : ma belle-soeur, technicienne en informatique m'avait dit en fin de semaine -- excusez l'expression -- que je me faisais ""fourrer"" par Bell en payant ce que je payais pour un service aussi peut efficace -- trèes très long pour avoir accès Internet. Elle m'affirmait que ça n'avait aucun sens, que je devrais m'abonner avec Vidéotron, que les prix étaient meilleurs et la rapidité vraiment rapide pour un prix moindre que celui que je paie actuellement chez Bell.",
267995,13-OCT-11,12-OCT-11,Richard,,en,70.48.242.72,allie.larry@sympatico.ca,13589880,000000120494235,4,5,,3
267996,13-OCT-11,12-OCT-11,Julio,,fr,174.92.229.209,gareau9@sympatico.ca,13593874,000000120492483,4,3,,4
267997,13-OCT-11,12-OCT-11,Michael,,en,76.67.28.53,jumcleod@sympatico.ca,13596122,000000120504297,4,4,Not to have to call twice to complete my request!,3
267998,13-OCT-11,12-OCT-11,Sarra,,fr,65.93.157.196,taieb_tnj@bell.net,13601876,000000120489897,5,5,,5
267999,13-OCT-11,12-OCT-11,Gattu,,en,174.95.96.118,harrye@sympatico.ca,13594496,000000120511971,4,5,,5
268000,13-OCT-11,10-OCT-11,Nadim,,fr,184.148.251.183,jean-marc.lavigueur@sympatico.ca,13568472,000000120446544,3,2,me donner plus d'explications,3
268001,13-OCT-11,12-OCT-11,Ajay,,en,69.158.134.117,greist@bell.net,13594278,000000120504383,5,5,,5
268002,13-OCT-11,12-OCT-11,Kyle,,en,174.91.96.237,agopian@sympatico.ca,13589692,000000120506970,4,4,you had no solution for wanting to purchase the router instead of paying rent each month.  You will probably loose my business soon because of this kind of limitations!,1
268003,13-OCT-11,12-OCT-11,Suresh kumar,,en,64.229.36.21,rwhitla@bell.net,13600700,000000120504437,4,4,,4
268004,13-OCT-11,12-OCT-11,Salvador,,en,76.70.155.216,john.penhale@sympatico.ca,13595832,000000120505626,5,5,Nothing,5
268005,13-OCT-11,12-OCT-11,Edwin,,en,72.130.103.242,marg.penniston@sympatico.ca,13597638,000000120508513,5,5,,5
268006,13-OCT-11,12-OCT-11,Mauricio,,en,70.26.82.14,susanvecchiarelli@sympatico.ca,13601762,000000120498859,5,5,"Nothing, he fixed the issue. ",5
268007,13-OCT-11,06-OCT-11,Addu,,en,70.49.19.25,goheen@sympatico.ca,13531010,000000120396648,1,1,"I understand that there are steps to troubleshooting but it always takes about 1/2 an hour to go through often unnecessary steps before they even get to the issue.  Unfortunately, I know this from every time I have to call regarding internet support.  It makes me not even want to call and also has me seriously considering leaving Bell and switching companies.
Not to mention the sound quality on the phone is UNACCEPTABLE.  It seems ironic that I am phoning Bell for support and the first thing Bell was known for was the telephone lines and now, I can hardly hear the person on Bell's customer service.  Does that make sense to you?
",3
268008,13-OCT-11,11-OCT-11,Lamya,,fr,70.50.46.74,pcvaillancourt@sympatico.ca,13584894,000000120466881,5,5,Rien de plus,5
268009,13-OCT-11,12-OCT-11,Maria,,en,184.145.120.30,gregg.derrett@sympatico.ca,13594268,000000120507324,4,5,,5
268010,13-OCT-11,12-OCT-11,Umesh,,en,76.70.113.76,pebo7@sympatico.ca,13599446,000000120504003,5,5,,4
268011,13-OCT-11,10-OCT-11,John,,en,99.247.32.7,ml.ignacio@sympatico.ca,13570286,000000120450802,5,5,,5
268012,13-OCT-11,12-OCT-11,Mary ruksana,,en,65.92.64.81,dokuloski@sympatico.ca,13592844,000000120489391,4,3,I am still not sure why the difficulty had occurred.,3
268013,13-OCT-11,12-OCT-11,Hector,,en,67.71.86.4,greenacres29@sympatico.ca,13594260,000000120504353,1,1,The tech help person said h would call me back in a couple of mins.  he never did.  The one before him said it would take about 45 mins.  He just left.....and my computer is left with no security at all thanks to them.  I an extremley unhappy. I have a reference # for Sondage it is 120504353.  I would like him to be repremanded for this.  Like I said I am not a happy Bell customer  ,1
268014,13-OCT-11,12-OCT-11,Yves,,fr,174.88.245.9,fpoirier2@sympatico.ca,13593636,000000120491306,4,4,,4
268015,13-OCT-11,11-OCT-11,Sabha,,en,207.210.46.68,nadiaberdusco@sympatico.ca,13584056,000000120482962,5,2,,3
268016,13-OCT-11,12-OCT-11,Robert,,en,64.229.220.253,dl.bradley@sympatico.ca,13592774,000000120487825,4,4,Don't charge$100 for internet termination when service was not terminated. Now have $100 tied up as a credit. have had to call 4 months in a row,3
266426,08-OCT-11,07-OCT-11,Johnny,,en,76.68.141.77,raybateman@bell.net,13548800,000000120400186,1,1,"Johnny was great.  
I told Johnny to cancel the install scheduled for Saturday.  
He told me it was cancelled.
The service technician showed up anyway.  
The work was originally scheduled for Sept 29 but no one showed, the office said it was mailed to me.
After several days I called and said I have not received it.
The operator told me that there was no order.
I disagreed having a confirmation letter.  
It was re-scheduled but the technician did not show.
I called and Bell said no technician was scheduled, there was no order, so Bell 'Dave' re-scheduled again.
Late in the day a technician showed up and installed the internet.
I called Bell back and stated to Johnny not to send a technician as it woud be wasteful.
Bell sent the technician anyway.
I was impressed that when I moved the phone was cut-off right on schedule and the phone in the new house was active on my arrival.
The Bell Satellite was installed on schedule and everything met my expectations.
Bell Internet office is so disorganized that I could cry.
I have spent over 4 hours on the phone trying to get internet and then trying to cancel the 2nd technician.
  
You should try to do better!

Ray",2
266427,08-OCT-11,07-OCT-11,Mahdi,,fr,76.69.98.131,lise1andre99@sympatico.ca,13545988,000000120411081,5,5,,5
266428,08-OCT-11,07-OCT-11,Shoab,,en,174.94.23.39,jkgordyn@sympatico.ca,13544670,000000120402349,4,4,I do not like speaking to a robot.  I find it unacceptable.  I prefer to talk to a live rep.,3
266429,08-OCT-11,07-OCT-11,Sudhakar,,en,174.92.120.146,bstankovic@sympatico.ca,13540800,000000120412202,5,5,noting you are good,5
266430,08-OCT-11,07-OCT-11,Peter,,en,69.156.57.221,helgacurr@sympatico.ca,13531294,000000120397195,5,5,"nothing, everything was absolutely perfect",4
266431,08-OCT-11,07-OCT-11,James,,en,174.88.202.211,kathydeadman@bell.net,13545260,000000120417892,1,3,Not been so condecending and listened to what was being said versus sitting in judgment.....,2
266432,09-OCT-11,07-OCT-11,Ginette,,en,174.91.223.74,fahimnizam@bell.net,13542856,000000120401852,5,5,It's fine for me.,5
266433,09-OCT-11,29-AUG-11,Reshma,,en,174.91.223.74,fahimnizam@bell.net,13049803,000000119503367,4,4,"It would have been nice, if the waiting time during conversion time can be reduced somehow.",5
266434,09-OCT-11,23-SEP-11,Michael,,en,174.91.223.74,fahimnizam@bell.net,13369898,000000120098609,3,2,"It's okay, need some more cooperation.",4
266435,09-OCT-11,06-OCT-11,Leslee,,en,70.50.194.195,legodac@sympatico.ca,13533266,000000120374158,5,5,Said that you wanted to refund all of your mistake,5
266436,09-OCT-11,08-OCT-11,Prem,,en,69.157.74.78,lesliecrerar@bell.net,13555842,000000120421858,4,3,"I could have been shown how to get the view of my email inbox that I wanted, which would have saved me from having to make the second call.",4
266437,09-OCT-11,08-OCT-11,Mohamed,,fr,70.51.13.63,orhavilia77@sympatico.ca,13557226,000000120426654,4,4,,5
266438,09-OCT-11,08-OCT-11,Eddy,,en,70.27.70.232,jimmcleish@sympatico.ca,13555128,000000120431211,5,3,,4
266439,09-OCT-11,08-OCT-11,Fodie,,fr,69.156.188.14,rocphil@bell.net,13557998,000000120430604,5,5,e-mail pour pouvoir envoyer certains logiciels espions. Plus facive a écrire qu'a dire.,5
266440,09-OCT-11,08-OCT-11,Kevin,,en,74.198.87.53,irving.kumer@sympatico.ca,13554778,000000120433746,1,1,we were directed to Link-in who never answered after we waited much time. We now need to pay a private computer geek to resolve our issues. Bell service was of no use and in fact created further grief for us,1
266441,09-OCT-11,08-OCT-11,George,,en,64.231.83.16,amott@bell.net,13552036,000000120424292,5,5,,4
266442,09-OCT-11,08-OCT-11,Estephania,,en,70.53.29.141,farrgnj@sympatico.ca,13554018,000000120424552,5,5,send a print out of exactley what steps were followed to resolve the issue to reduce future calls,5
266443,09-OCT-11,08-OCT-11,Bedre,,en,184.144.37.60,BUSH4@sympatico.ca,13551576,000000120425570,5,5,The gentleman on this contact finally solved my issue with sending e-mail. I should explain that I had to purchase a new computer and it was frustrating because I had no previous problems with sympatico.,5
266444,09-OCT-11,08-OCT-11,Joan,,en,184.151.127.253,steve.patrick@sympatico.ca,13558704,000000120428169,1,1,Again still waiting for Internet service,1
266445,09-OCT-11,08-OCT-11,Gregorio,,en,76.64.56.20,ssiegal@sympatico.ca,13558632,000000120423427,5,5,nothing,5
266446,09-OCT-11,08-OCT-11,Sage-Fidele,,en,64.231.44.100,dickmoutray@sympatico.ca,13553566,000000120435314,3,2,"On October 3, 6, 7 and 8 I have lost internet between 20:00 and 20:30. It typically is restored sometime between 22:00 and 23:30. I have rebooted modem when directed but that never makes any difference.
You are now sending me a new modem!  
I don't see how a modem can be time dependent.
So now I have to wait almost another week to see if I'm right.
Would you be satisfied?",2
266447,09-OCT-11,02-OCT-11,Siddiqui,,en,180.151.86.149,harbins@sympatico.ca,13479200,000000120281972,4,4,,5
266448,09-OCT-11,07-OCT-11,Jewelle,,en,74.14.93.213,jack.petrie@sympatico.ca,13544244,000000120403634,1,1,My DSL service was to have been installed on 09/26 and it wasn't installed until 10/01. My MSN antivirus was disabled and when I contacted Bell the Anti-virus would be reistalled at $10.00/per month and previosly it cost me $4:00/Mth. On 10/07 my MSN premium service was disabled and Bell could not get it reinstalled????,1
266449,09-OCT-11,08-OCT-11,Khan,,en,70.26.96.84,edel@sympatico.ca,13553820,000000120423846,5,5,,5
266450,09-OCT-11,06-OCT-11,Salvador,,en,70.26.16.232,warricks@sympatico.ca,13538656,000000120379144,4,4,,4
266451,09-OCT-11,08-OCT-11,Mauricio,,en,174.91.139.160,a.bayes@sympatico.ca,13551772,000000120434746,5,4,Can not think of anything.,5
266452,09-OCT-11,08-OCT-11,Med Amine,,fr,209.197.156.168,annevincent@sympatico.ca,13552160,000000120423470,5,5,rien tout était parfait ,5
266453,06-OCT-11,05-OCT-11,Greg,,en,65.93.196.24,leslie.fisher@bell.net,13520144,000000120363610,3,,"I was bounced around from department to department.  I feel there is a lack of cohesive service  between phone, internet and TV",2
266454,06-OCT-11,04-OCT-11,Gabin,,fr,74.15.115.240,nicolas.lucienne@sympatico.ca,13508330,000000120326109,5,5,,5
266455,06-OCT-11,05-OCT-11,Khouloud,,fr,184.144.191.181,sz9w8h@sympatico.ca,13525120,000000120351096,5,5,,5
266456,07-OCT-11,06-OCT-11,Dan,,en,70.29.127.169,rlamantia@sympatico.ca,13536582,000000120386240,5,5,,3
266457,07-OCT-11,06-OCT-11,Salvador,,en,67.68.34.105,murphy55@sympatico.ca,13535024,000000120375723,5,4,,5
266458,07-OCT-11,06-OCT-11,Nandhini,,en,67.68.34.105,murphy55@sympatico.ca,13535022,000000120388066,1,1,,3
266459,07-OCT-11,05-OCT-11,Helmi,,fr,184.145.154.235,chantalbarroismassie@sympatico.ca,13514916,000000120353280,5,5,,5
266460,07-OCT-11,06-OCT-11,Marco,,fr,70.29.236.143,s_lepage@sympatico.ca,13536994,000000120381709,5,5,,3
266461,07-OCT-11,04-OCT-11,Steph,,en,206.130.174.61,j.byers@sympatico.ca,13504086,000000120323887,2,3,"Called to report an incident of possible ""phishing"" and rep seemed indifferent to my concerns.",2
266909,11-OCT-11,10-OCT-11,Jose,,en,74.15.96.124,glovrn@sympatico.ca,13567824,000000120446961,1,5, I asked for a Defrag and was deied although last week someone did it for me on one of my computers !!,4
266910,12-OCT-11,11-OCT-11,Tyler,,en,74.14.105.198,psuba98@sympatico.ca,13585292,000000120482603,3,1,"Not closed previous ticket w/o resolution - made instant connection to centre in Hamilton instead of ""they will call within 24 hours!?""",2
266911,12-OCT-11,11-OCT-11,Ahmed,,en,69.159.46.201,lauden@sympatico.ca,13581578,000000120481002,5,5,"The person who served me was extremely polite and helpful. He was confident in solving my problem and he did. I am very happy with the service, the wait time for help is very short, staff is very polite ,problems are solved, so what else can I expect?",5
266912,12-OCT-11,11-OCT-11,Kathy,,en,174.94.78.118,dmario5@sympatico.ca,13577024,000000120483403,4,4,"Nothing
",5
266913,12-OCT-11,11-OCT-11,Pascal,,fr,70.52.62.37,y.marseille@sympatico.ca,13588850,000000120463644,4,4,le premier interlocuteur le son etait horrible,4
266914,12-OCT-11,11-OCT-11,Sarra,,fr,65.94.254.56,michelbrulotte@sympatico.ca,13583316,000000120471940,5,5,,5
266915,12-OCT-11,11-OCT-11,Amanda,,en,70.53.44.162,sdd@sympatico.ca,13586794,000000120474189,2,2,,3
266916,12-OCT-11,11-OCT-11,Sonia,,fr,65.94.254.56,michelbrulotte@sympatico.ca,13583314,000000120469949,5,5,,5
266917,12-OCT-11,11-OCT-11,Ravi,,en,70.49.142.251,jaunnyc@sympatico.ca,13579786,000000120485257,5,4,,5
266918,12-OCT-11,11-OCT-11,Adarsh,,en,70.53.44.162,sdd@sympatico.ca,13586796,000000120474367,1,1,,1
266919,12-OCT-11,11-OCT-11,Marynelle,,en,70.53.44.162,sdd@sympatico.ca,13586798,000000120471461,1,1,,1
266920,12-OCT-11,11-OCT-11,Elsy,,en,65.92.92.49,maggiegraham@bell.net,13582522,000000120480401,3,2,"My computer is just not right,seems extremly slow . The girl(lady) that helped me yesterday so really nice,I admit I just can't keep up with tek. that we have.t.v. seems screwed up.
",5
266921,12-OCT-11,11-OCT-11,Maurice,,fr,184.144.220.164,ipper@sympatico.ca,13579368,000000120460238,4,4,rien,4
266922,12-OCT-11,11-OCT-11,Med amir,,fr,76.65.85.22,sam.mm@sympatico.ca,13586518,000000120479842,5,5,,4
266923,12-OCT-11,11-OCT-11,Fodie,,fr,65.94.10.62,richard.cloutier7@sympatico.ca,13585798,000000120470276,3,1,"Écouter le client un peu plus. Le problème est technique avec le modem, pas un problème de sécurité.",4
266924,12-OCT-11,11-OCT-11,Mauricio,,fr,65.94.10.62,richard.cloutier7@sympatico.ca,13585802,000000120467229,5,3,Très proffessionnel comme représentant. En attente d'un nouveau modem. Représentant a fait le suivi avec moi tel que mentionné.,4
266925,12-OCT-11,22-SEP-11,Matthew,,en,69.159.76.105,helen.maud@sympatico.ca,13357028,000000120064291,1,1,"`EVERY MONTH HAVE A DIFFERENT PAYMENT - I ONLY PD.$47 AND SOME CENTS AS THIS IS
WHAT WAS QUOTED DO NOT ASK ME TO PAY MORE I AM DISAPPOINTED WITH YOUR SERVICE.WILL GO TO ROGERS INSTEAD.",1
266926,12-OCT-11,11-OCT-11,Sofiene,,fr,70.48.110.187,loiselle.berthelet@sympatico.ca,13582118,000000120477124,3,2,,3
266927,12-OCT-11,11-OCT-11,Shobha,,en,67.70.28.31,g.m.godin@sympatico.ca,13578174,000000120471942,5,5,,5
266928,12-OCT-11,11-OCT-11,Randy,,en,206.172.0.204,jeff.cuthbert@sympatico.ca,13579988,000000120474091,5,5,,4
266929,12-OCT-11,03-OCT-11,Alaaeddine,,fr,64.228.228.4,texstyle@sympatico.ca,13497408,000000120303574,3,2,on m a offert un nouveau service qui devait etre activé la semaine derniere et je n ai rien recu,3
266930,12-OCT-11,10-OCT-11,Marouen,,fr,70.48.238.136,landriault.alain@sympatico.ca,13569274,000000120449986,5,5,rien,5
266931,12-OCT-11,11-OCT-11,Elyes,,fr,69.159.153.82,rita141@sympatico.ca,13585880,000000120475361,,2,"J'ai payé pendant au moins 6 mois pour
un service de sécurité qui avait débran-
ché par bell. Je n'ai pas eu d'explica-
tion pourquoi j'ai payé pour ce que je n'avait pas     
Rita Ruel.",
266932,14-OCT-11,10-OCT-11,Mejid,,fr,132.205.199.26,miboisvert@sympatico.ca,13570132,000000120448466,5,5,"Le service offert par Mejid fut tres bon, mais la premiere personne qui prit mon appel a pris toutes mes informations pour ensuite faire un ""cold transfer"". Pas mal irritant. De plus, je voulais faire un changement tres simple que le site web ne me permettait pas de faire. Ensuite, j'ai tenté de le faire avec le service de clavardage. Le clavardeur ne pouvait pas le faire et insista pour me donner le numero de Bell Sympatico. Ma conclusion, site web non functionel, service de clavardage inutile (oui, je connais le numero pour rejoindre bell...)",5
266933,14-OCT-11,12-OCT-11,Charles,,en,174.92.82.98,franz.wassmer@sympatico.ca,13593728,000000120502828,5,5,"In this instance Nothing: Charles pointed out that it must be  a dead Battery and it turned out to be so, I called a technician who corrected the problem
Thanks for the help",5
266934,14-OCT-11,04-OCT-11,Christopher,,en,64.229.93.212,ellexus@bell.net,13502336,000000120341808,5,5,"Helpful if Bell can check and boost signal strength to its customers regularly as my signal strength seems to vary often during the day, but most often reads LOW.",5
266935,14-OCT-11,12-OCT-11,Mark,,en,76.64.126.19,ahp@sympatico.ca,13589710,000000120503531,3,,Get someone that speaks English and/or French that can be understood easier.  Also the volume(sound) comming from your end is very low(unclear).,1
266936,14-OCT-11,13-OCT-11,Sami,,en,76.68.108.120,fmuscat@sympatico.ca,13607206,000000120515642,1,1,"
Service was awful. I am moving, and the service I received from Rogers was 1000 times better. I am considering moving my internet and home phone to Rogers after I settle into my new home",1
266937,14-OCT-11,13-OCT-11,Zied,,en,174.93.164.35,gervais.fernand081@sympatico.ca,13607614,000000120519714,2,4,"One comment only. As a Canadian, using the services of a Canadian Co. I would  much prefer talking to a Canadian located in Canada when calling your Company for technical assistance rather than speaking to someone located in a foreign contry. What a bloody shame!",2
266938,14-OCT-11,13-OCT-11,Lilian,,en,174.88.172.137,royburgess@bell.net,13613966,000000120524695,5,5,,5
266939,14-OCT-11,13-OCT-11,Rene Jose,,en,64.231.92.223,da.agar@sympatico.ca,13605842,000000120531694,2,1,"I was calling to tell them that when the cable team came to put a new line for my internet I think they have cut my cable TV line.  He didn't seem to know what to do for me.  Had to wait until today to talk to the tech that came back to install a new modum.
Because of Bell's error I have to wait until next Thursday for a tech from  cogeco to come out and fix my TV.  ",2
266940,14-OCT-11,13-OCT-11,Zaccheus,,en,174.95.89.201,annsalert@sympatico.ca,13604004,000000120513676,4,1,,3
266941,14-OCT-11,13-OCT-11,Taha,,fr,67.68.112.159,lise.w@sympatico.ca,13610542,000000120524475,3,1,,3
266942,14-OCT-11,13-OCT-11,Osman,,fr,70.26.221.175,rousyl@bell.net,13613952,000000120526104,3,,Mieux former vos employés pour répondre aux demandes de support technique et à la langue française.,3
266943,14-OCT-11,13-OCT-11,David,,en,174.88.149.197,psross@sympatico.ca,13613210,000000120525928,5,5,,5
266944,14-OCT-11,13-OCT-11,Raouf,,fr,174.94.71.170,pauline.robinson@sympatico.ca,13612842,000000120530148,4,4,,5
267442,11-OCT-11,03-OCT-11,Dorothy,,en,76.67.119.117,tabraha@sympatico.ca,13497254,000000120297613,1,1,you couldnot do any thing to improve my problem.actualy you gating worest some how I am chrged with un use thing almost 3and4 times with bell.I call custemer servisefor help. help is zero .,1
267443,11-OCT-11,01-OCT-11,Pau,,en,70.30.138.29,mamacdonald@sympatico.ca,13472234,000000120270518,4,1,You could have accepted my old modem at your bell  mobility store instead of forcing me to call the help desk.  Also I was expecting to save 4.95 per month but you charged me another $50 to get rid of the monthly lease fee - even though I own  the new wireless Modem - actually bought it from your store (the Source) and they never told me this would happen. No integration across your lines of business for the single customer!!,2
267444,11-OCT-11,10-OCT-11,Masood,,en,67.68.136.54,malloi@sympatico.ca,13569744,000000120456861,5,5,"solved the problem earlier, if indeed it was solved, time will tell",4
267445,11-OCT-11,04-OCT-11,Mauricio,,fr,76.69.184.240,laurette.francoeur004@sympatico.ca,13505998,000000120327286,3,2,"je trouve que mon ordi est très lent 
même si j'ai haute vitesse et en plus  le fibe mon appel n'a pas changé grand chose il  est encore lent.je pensais avoir fibe 10 merci ",2
267446,11-OCT-11,07-OCT-11,Mohammed,,en,70.24.208.45,carol.hinds@sympatico.ca,13540942,000000120413691,5,5,,5
267447,11-OCT-11,10-OCT-11,Oscar,,en,67.70.88.140,djhill@sympatico.ca,13567038,000000120453993,5,5,,5
267448,11-OCT-11,10-OCT-11,Andrea,,en,74.15.255.220,standring@sympatico.ca,13572114,000000120450347,1,1,I asked for my Internet to be fixed as it is not working AGAIN. I was placed on a waiting list until Oct 17th by mistake after finding this out this morning when I called AGAIN.,1
267449,11-OCT-11,08-OCT-11,Nesrine,,fr,70.55.161.74,jean-claude.dupuis@sympatico.ca,13554994,000000120426208,5,5,,5
267450,11-OCT-11,10-OCT-11,Porushotham,,en,174.93.55.119,jamescjant@bell.net,13568338,000000120457579,4,5,,5
267451,11-OCT-11,10-OCT-11,Ahmed,,en,38.112.100.209,andrew.szende@sympatico.ca,13565510,000000120451350,3,2,"Your representative was helpful, but the call got dropped. So I had to call back and start again.",4
267452,11-OCT-11,10-OCT-11,Med Hedi,,fr,184.144.227.138,nicol.fortin@sympatico.ca,13570628,000000120455503,5,4,rien,5
267453,11-OCT-11,10-OCT-11,Niyaz,,en,64.228.192.134,michcote_2@bell.net,13570150,000000120448299,5,4,let us know that there was a problem in our sevice area sooner,3
267454,11-OCT-11,07-OCT-11,Sana,,fr,70.55.209.145,clubtraindirect@sympatico.ca,13541388,000000120398131,5,5,,5
267455,11-OCT-11,10-OCT-11,Matthew,,en,70.49.177.206,dyoung8@sympatico.ca,13567182,000000120455019,1,1,Treated me like the loyal Bell customer that I have been for 37 years!!,1
267456,11-OCT-11,10-OCT-11,Steven,,en,70.48.216.9,claudette_20@sympatico.ca,13566454,000000120447226,1,1,,1
267457,11-OCT-11,08-OCT-11,Elsy,,en,174.95.98.225,ron.wootton@sympatico.ca,13558030,000000120435212,5,4,Ivan was very helpful and complete and I felt confident in his abilities,5
267458,11-OCT-11,10-OCT-11,Pascal,,fr,69.159.166.118,gaston.morneau3@sympatico.ca,13567676,000000120452182,4,5,M'éviter d'appeler pour avoir des tarifs comparables à la compétition,3
267459,11-OCT-11,10-OCT-11,Gabin,,fr,67.71.25.41,michel_gisele@sympatico.ca,13570160,000000120449269,5,5,Rien.  Gabin a été très aimable et a réussi à solutionner le problème.  Merci.,5
267460,11-OCT-11,07-OCT-11,Brahim,,fr,70.49.65.86,sonnie.mcgrath@bell.net,13550034,000000120399961,5,5,C'était entièrement satisfaisant.,5
267461,11-OCT-11,10-OCT-11,Liza,,en,74.12.41.203,pyrgosyianis5@sympatico.ca,13571102,000000120455670,4,4,"I recieved an email which I believe was not sent from Bell, asking me information ID, passwords ect. the email had the Bell's logo, but the sender is funny,{Sympatico© Canada! (aloettedurham@rogers.com}. this is the sender. I did not reply",5
267462,11-OCT-11,06-OCT-11,Shawn,,en,65.95.140.84,donbetty.samis@sympatico.ca,13529730,000000120377426,5,5,,5
267463,11-OCT-11,09-OCT-11,Sulochana,,en,184.145.60.59,ckapy@sympatico.ca,13560488,000000120443970,5,5,I was very excited when the problem was fixed.,5
267464,11-OCT-11,10-OCT-11,Ajay,,en,74.14.213.153,carlosobando@sympatico.ca,13566186,000000120457305,4,4,,4
267465,12-OCT-11,06-SEP-11,Kanchumarthi,,en,70.30.80.228,dgallant_5@sympatico.ca,13147884,000000119679961,5,5,,5
267466,12-OCT-11,11-OCT-11,Aaron,,en,130.113.165.109,lootiespartystore@bell.net,13582132,000000120463256,1,1,Provide accurate timelines for activation of our DSL problem,1
267467,12-OCT-11,11-OCT-11,Andrew,,en,184.146.68.225,robert.gilbank@sympatico.ca,13585980,000000120462911,5,5,Waiting time to answer the call was about ten minutes and then about a five minute wait to get transferred to Andrew.  It would be better not to be on hold for a total of about fifteen minutes.,4
267468,12-OCT-11,11-OCT-11,Chris,,en,65.92.12.23,djlazowski@sympatico.ca,13576994,000000120465179,5,5,Don't Know,5
267469,12-OCT-11,11-OCT-11,Ajay,,en,67.70.82.156,obingo@bell.net,13584510,000000120482216,4,4,Everything was fine except how long I was on hold,4
267470,12-OCT-11,11-OCT-11,Julie Anne,,fr,174.94.126.113,yvanpoulin@sympatico.ca,13589012,000000120465968,5,5,"Julie Anne s'est aquittée de sa tâche de façon très professionnelle et avec une grande gentillesse.

Merci.",5
267471,12-OCT-11,11-OCT-11,Mohamed,,fr,174.93.165.160,jzeidan@sympatico.ca,13580816,000000120463450,1,1,Repondre sans regarder les commentaires existant dans mon dossier.,3
267472,12-OCT-11,11-OCT-11,Suraj,,en,76.66.126.172,reichpoz@sympatico.ca,13585668,000000120485606,5,4,,5
267473,12-OCT-11,11-OCT-11,Pradeep,,en,184.151.63.200,buzwahj@bell.net,13575265,000000120476620,4,4,Better English speaking person from Canada,5
267474,12-OCT-11,11-OCT-11,Pascal,,en,184.151.63.200,buzwahj@bell.net,13575269,000000120474188,4,5,It was hard to understand your staff. ,4
267475,12-OCT-11,05-OCT-11,Erika,,en,74.210.26.147,gary.miles@sympatico.ca,13517130,000000120351021,1,4,It took at least 5 service reps to get the answer to my question. The last one was no doubt in Canada. I could barely understand the foreign reps. Hence over 1 hour spent on the phone.,
267476,12-OCT-11,11-OCT-11,Mylene,,en,74.12.219.64,gerald_brennan@bell.net,13578388,000000120478247,4,4,Less time to confirm that I am the client,4
267477,12-OCT-11,09-OCT-11,Ahmed Khalil,,fr,76.71.204.94,d.bourgault@sympatico.ca,13560618,000000120438753,4,4,,5
267478,12-OCT-11,11-OCT-11,Kranthi,,en,184.147.208.173,esclyons@sympatico.ca,13577674,000000120484151,1,1,have people on there that know what there doing,2
268017,12-OCT-11,11-OCT-11,Oliver,,en,69.156.90.107,lcarlaw@bell.net,13581656,000000120485415,5,3,I just wish that there was faster speed available in my area,5
268018,12-OCT-11,11-OCT-11,Sajid,,en,76.70.101.3,jcvesnaver@sympatico.ca,13579848,000000120464036,4,4,hire canadians or at least people who live in canada,3
268019,12-OCT-11,11-OCT-11,David,,en,174.95.213.62,manning11@sympatico.ca,13582592,000000120481223,5,5,,5
268020,12-OCT-11,11-OCT-11,Hadhemi,,en,67.71.81.137,brusorio.alfred@sympatico.ca,13575199,000000120469319,5,5,,5
268021,12-OCT-11,11-OCT-11,Jaime,,en,206.47.249.246,laineyanddave@sympatico.ca,13581502,000000120471226,3,3,"I did not feel the agents responses were appropriate to some of my questions. When asked if she could back date my order, she would say yes and then say she couldn't. When I asked if it was a yes or no she answered yes she cannot. It was very odd. 

I did not get an answer as to whether switching to Fibe Internet from copper would actually speed up my service. Earlier tests showed Bell can only give me 3mbps so unless someone can assure me I will get a faster speed I cannot justify switching to 25mbps as she was trying to promote. Agent did not have an answer to my question nor could she suggest someone I should speak to regarding this matter.",4
268022,12-OCT-11,11-OCT-11,Jean,,en,184.144.16.134,malt@sympatico.ca,13582564,000000120485471,1,1,"Give me technical support in Canada. The quality of the connection was so poor it was almost impossible to hear what was being sead. When I am stressed with internet access problems, the last thing I need is to be stressed with the technical support. ",1
268023,12-OCT-11,03-OCT-11,Mhamed Chekib,,fr,76.70.61.183,claude.bourgoin@sympatico.ca,13486864,000000120310903,5,5,,5
268024,12-OCT-11,11-OCT-11,Jihed,,fr,67.68.187.43,sylfran@bell.net,13587696,000000120464482,1,1,,2
268025,12-OCT-11,11-OCT-11,Zohra,,fr,65.94.10.62,richard.cloutier7@sympatico.ca,13585800,000000120466249,4,2,Faire un suivi avec le client à savoir si le problème revient.,4
268026,12-OCT-11,11-OCT-11,Ericka,,en,174.94.23.100,magnme@sympatico.ca,13582534,000000120484439,5,5,Nothing,5
268027,12-OCT-11,11-OCT-11,Jamila,,fr,76.68.172.222,renebinettte@bell.net,13585710,000000120460726,1,1,,1
268028,12-OCT-11,11-OCT-11,Jason,,en,174.95.200.190,parose@sympatico.ca,13584722,000000120480726,4,1,The customer care rep was good but he was put in an untenable situation because the technician who was supposed to visit my home to effect a repair did not show-up but yet closed the trouble which still exists. The customer care rep should be commended as he managed a very poor situation very well. ,3
268029,12-OCT-11,11-OCT-11,Saifuddin,,en,65.95.233.124,jhgagne@sympatico.ca,13580124,000000120466809,4,4,,3
268030,12-OCT-11,11-OCT-11,Nasra,,en,70.30.71.146,g.w.t@sympatico.ca,13578196,000000120466707,3,1,fix the problem! Haven't had internet for over 24hrs now.,2
268031,12-OCT-11,11-OCT-11,Alfredo,,fr,184.145.153.232,gerry.allport@sympatico.ca,13578400,000000120475972,4,5,Continezdans la même direction!,5
268032,12-OCT-11,11-OCT-11,Venkat,,en,74.15.94.70,e.jarick@sympatico.ca,13577350,000000120471163,1,2,"I could not understand the service rep. As well as being knowledgable, the rep should be able to converse CLEARLY in english. It was extrememly frustrating. Also, this rep said he would call us back, which he didn't.",
268033,12-OCT-11,10-OCT-11,Med Amine,,fr,206.167.136.147,eveline564@sympatico.ca,13567350,000000120454828,5,5,"Absolument, je peux dire que pour une fois le responsable a été d'une extrême patience et nous a très bien expliqué",4
268034,12-OCT-11,11-OCT-11,Marco,,en,65.94.98.243,tc_hill@sympatico.ca,13587842,000000120485680,5,5,"nothing
",5
268035,12-OCT-11,28-SEP-11,Hana,,fr,70.29.221.161,paul.oullet@sympatico.ca,13435238,000000120192677,4,4,,4
268036,12-OCT-11,10-OCT-11,Emmanuel,,en,65.93.119.235,paulmccart@sympatico.ca,13570872,000000120455789,4,4,,5
268037,12-OCT-11,11-OCT-11,Crystal,,en,174.92.115.113,stan.weeks@sympatico.ca,13587376,000000120463168,4,3,"Had problem getting a telephone number
of someone to talk too regarding 
problem.",4
268038,12-OCT-11,11-OCT-11,Pradheep Kumaar,,en,69.158.150.86,skenterprisesinc@sympatico.ca,13587142,000000120479141,5,5,I will let you know if i could think of something.,4
268039,12-OCT-11,11-OCT-11,Kranthi,,en,65.95.68.215,randallbuchanan@sympatico.ca,13585510,000000120476035,,,Nothing could be done due to interference and static on the bell telephone lines and the inability of both parties to hear each other,4
268040,12-OCT-11,11-OCT-11,Ashfaq,,en,174.92.100.144,glenn.letheren@sympatico.ca,13578550,000000120463148,2,1,HAVE A LIVE PERSON YOU CAN TALK TO ABOUT SUSPECTED FRAUDULENT E MAILS INSTEAD OF JUST HAVING AN E MAIL SITE YOU CAN LOG INTO.   IS BELL AFRAID TO TALK TO CUSTOMERS ABOUT POSSIBLE FRAUD E MAILS.,2
268041,12-OCT-11,11-OCT-11,Lance,,fr,67.71.71.207,murray.lynne@bell.net,13583956,000000120479120,1,1,"Rappelez les clients quand le ligne s'interrompe!!! apres 18 minutes j'avais parler a 5 personnes qui ne m'aider pas...et envoyez les sondages en anglais a les qui sont anglais. j'ai recu le pire service a la clientele chez Bell internet, sauf que mon appel aujourd'hui. ",1
268042,12-OCT-11,20-SEP-11,Edgar,,en,184.148.68.78,schooner@bell.net,13334904,000000120023077,4,4,,4
268043,12-OCT-11,11-OCT-11,Shirin,,en,69.157.72.172,juddr@sympatico.ca,13580694,000000120486354,2,4,"Mr. Watson, if you really want to know what you could have done better, it would be to put your phone number on a letter which was signed by you!!!",3
268044,12-OCT-11,11-OCT-11,Romany,,en,184.144.75.215,goldenhorseshoesports@bell.net,13578580,000000120472601,3,2,"it took 5 months to resolve all issues
whick an average of 1.5 hours on the phone",2
268045,12-OCT-11,11-OCT-11,Shyam,,en,70.31.120.166,wmunn@sympatico.ca,13588766,000000120463115,1,1,Solve my problem,1
268046,12-OCT-11,03-OCT-11,Mudilyar,,en,184.144.48.73,clane16@bell.net,13486845,000000120295193,4,5,,5
268047,12-OCT-11,11-OCT-11,Jean-Philippe,,fr,76.69.230.10,jv735@bell.net,13580800,000000120477298,5,5,RIEN,5
268048,12-OCT-11,11-OCT-11,Helmi,,fr,76.64.87.192,lynebroszko@sympatico.ca,13582368,000000120471459,1,1,,
268049,13-OCT-11,12-OCT-11,Koussay,,fr,184.144.172.53,michelle.gauthier2@sympatico.ca,13598328,000000120507378,4,4,"Je trouve qu'il y a toujours quelque chose pour faire augmenter nos factures. Je ne peux rien faire pour démontrer que vous joué avec les gigs Je ne fait pas confiance a Bell et je ne suis pas sur si dans le future proche je ne changera pas de compagnie pour le téléphone et l'internet. Je trouve ça plate de changer. A part du montant que ça me coute a tout les mois, je n'est jamais eu de problème avec bell. C'est domage.",2
268050,13-OCT-11,12-OCT-11,Peter,,en,209.226.190.132,RITTER@bell.net,13589366,000000120512043,5,5,"
            Nothing
",5
268051,13-OCT-11,12-OCT-11,Murali,,en,65.92.145.175,conkir@sympatico.ca,13591932,000000120487804,5,5,Nothing.,5
268052,13-OCT-11,12-OCT-11,Reginald,,fr,174.95.240.25,lbjt@sympatico.ca,13596776,000000120491517,1,1,M'aider à configurer mon réseau sans fil pour mon 2e poste de table. Il n'a pas vraiment compris ce que je voulais et il était un peu impatient. ,3
266462,07-OCT-11,06-OCT-11,Omar,,en,184.144.28.183,mabrowngcc@sympatico.ca,13533832,000000120396945,5,5,,4
266463,07-OCT-11,06-OCT-11,Sulochana,,en,64.231.177.239,ruth.morawetz@sympatico.ca,13536898,000000120391270,4,4,,4
266464,07-OCT-11,05-OCT-11,Bedre,,en,70.26.99.51,hhubert@sympatico.ca,13517926,000000120355591,2,1,"I had acontract for adding Bell TV service. Transaction # A96H63S7. On September 26,2011 a Bell technician arrived at my house. He informed me that the optic fiber cable is too far from my house, and he left without  installation. He advised me to call Bell in 2 weeks as the optic fiber cable will be installed in my area. When I called Bell to find out the status quo, I was told that the contract was cancelled. At the same time Bell also disconnected my internet connection whithout informing me.

Please advise why I was disconnected and why my contract for the TV service was also cancelled.
Hanns Hubert ",
266465,07-OCT-11,06-OCT-11,Shalini,,en,70.53.220.233,bernai@bell.net,13527738,000000120386940,5,4,not much,4
266466,07-OCT-11,04-OCT-11,Dheeraj,,en,184.144.69.196,johnbrown_446@sympatico.ca,13505012,000000120331009,5,5,,4
266467,07-OCT-11,06-OCT-11,Mudilyar,,en,64.231.21.210,corduff@sympatico.ca,13528884,000000120377799,5,5,,5
266468,07-OCT-11,06-OCT-11,Manel,,fr,70.26.203.45,daniellefisette@bell.net,13529158,000000120378782,2,1,"n a pas trouvé note au dossier qui disait que mon wep key avait été changé
elle me disait que celui derriere le modem etait le bon mais ca ne fontionnait pas donc j ai rappelé",3
266469,07-OCT-11,06-OCT-11,Ghaieth,,fr,70.26.203.45,daniellefisette@bell.net,13529160,000000120380474,3,3,2 ième appel toujours a la recherche de mon wep key je lui explique que ma mère peu se brancher sur mon réseau sans mot de passe avec son ipad il change le réseau mais incapable de changer le mot de passe que je retrouve plus tard le tech l avait changer lors de l installation Je répond probablement pas a la Q4 parce  que le téléphone me coute plus cher chez vous que je payais chez vidéotron pour la même chose et  le service au tél. est toujours très long et compliqué,2
266470,07-OCT-11,05-OCT-11,Suraj,,en,64.215.161.34,yetti@sympatico.ca,13526130,000000120372035,2,3,When I was transferred to a technician I got the information and resolution required but I had to fight to speak with the technician,3
266471,07-OCT-11,06-OCT-11,Caroline,,en,76.69.65.56,myaddress@bell.net,13535064,000000120376000,2,1,Have local staff.,3
266472,07-OCT-11,06-OCT-11,Med Jamel,,fr,70.55.122.6,goudreaults@sympatico.ca,13531032,000000120379377,5,5,,4
266473,07-OCT-11,06-OCT-11,Edwin,,en,174.95.145.54,madatjimr@bell.net,13533858,000000120386450,1,1,I doo not know what you are talking about as nobody fromm Bell called me!,2
266474,07-OCT-11,06-OCT-11,Aymen,,fr,70.24.199.113,gerry.allport@sympatico.ca,13530856,000000120379746,1,1,Avoir quelqu'un capable d'expliquer les changements et de suggérer les pistes de solution à MON problème au lieu de me dire ce que sympatico ne fait pas.,2
266475,07-OCT-11,06-OCT-11,Sowjanya,,en,174.95.58.240,jac01@sympatico.ca,13531636,000000120385259,2,3,Have someone who could answer my problem,3
266476,07-OCT-11,06-OCT-11,John,,en,174.94.12.230,fpstrading@sympatico.ca,13530496,000000120396029,5,5,John is an outstanding rep and a credit to Bell!,5
266477,07-OCT-11,06-OCT-11,Cindy,,fr,76.69.239.105,reiner3@sympatico.ca,13536444,000000120393730,4,4,,5
266478,07-OCT-11,06-OCT-11,Kurt,,en,174.91.119.81,cbell_1@sympatico.ca,13528430,000000120380775,5,5,I was calling to discontinue my internet service.  The rep offered me a very good rate which encouraged me to stay.  It would be nice to not have to dicker every year to get a reasonable price.  I would like to just pay a fair price and not worry about having to look for more competitive pricing.,4
266479,07-OCT-11,06-OCT-11,Jose,,en,64.228.43.102,granicus@bell.net,13531056,000000120385088,1,1,"Resolve my problem call me 905 833 6798
I cannot send emaiul",1
266480,07-OCT-11,05-OCT-11,Andrea,,en,70.48.162.157,rgmroz@sympatico.ca,13523604,000000120356781,3,3,"Worked with me to resolve the problem of a total black screen, rather than saying ""it's not Bell's problem"".",3
266481,07-OCT-11,05-OCT-11,Benjamin,,en,64.228.82.24,morin_brian@sympatico.ca,13521902,000000120362809,5,5,"Zero!

Sara was polite, efficient, clear. ",3
266482,07-OCT-11,05-OCT-11,Claudia,,en,70.53.29.59,marsh000@sympatico.ca,13521104,000000120358052,4,4,quicker assess to a real person,4
266483,07-OCT-11,05-OCT-11,Ines,,en,70.30.20.183,boms@sympatico.ca,13514380,000000120358660,2,1,"have people that are knowledgable in setting up windows outlook mail,and that are not busy eating while they are serving customers.they should really stop blaming microsoft for their ignorance.Althought in the past i have been better satisfied by the northern africa customer service than the quebec counterparts but this time was a Deja vu experience. Andre Brisson
",2
266484,07-OCT-11,06-OCT-11,Juan Carlos,,en,207.61.230.218,ericgray@sympatico.ca,13530124,000000120392482,,1,"We have been without sympatico access since Sep 26 and our voice line has been down much of that time also. A technician is coming again tomorrow to try and resolve the problem. This will be the fifth technician that we have seen over the period. Also, suprisingly to us none of them seem to know the history of the problem when they arrive.",2
266485,07-OCT-11,06-OCT-11,Makram,,fr,184.145.219.128,midi@sympatico.ca,13534622,000000120380562,3,3,Questions demeurées sans vraiment de réponses précises!,3
266486,07-OCT-11,03-OCT-11,Mike,,en,64.229.97.36,oscar2@sympatico.ca,13494330,000000120305647,5,5,Not all customer service reps were familiar with the current promotions.,4
266487,07-OCT-11,06-OCT-11,Ibrahim,,fr,70.51.11.136,petrin.caroline@sympatico.ca,13535922,000000120387341,3,4,,5
266488,07-OCT-11,06-OCT-11,Mounira,,fr,67.68.107.127,jmnormandin@sympatico.ca,13532220,000000120387686,1,1,On m'a proposer récemment un forfait afin d'accélérer mon service internet pour un montant de 50$ j'ai accepter et le service est en effet plus rapide mais il devait y avoir une diminution du service téléphonie et internet de 5$ donc un rabais mensuelle de 10$ qui n'a jamais été appliquer. Je déplore donc le fait que j'ai une fosse information que je considère comme de la publicité trompeuse. Je vais surement envisager des services d'autre compagnie.,1
266489,07-OCT-11,30-SEP-11,Johnny,,en,65.95.162.229,alexandrinafelix@sympatico.ca,13453398,000000120248661,4,4,"Last time I spoke to someone did ask to send the details  by e-mail, but nothing was sent.",4
266490,07-OCT-11,06-OCT-11,Hatem,,fr,76.71.220.86,andre.rousseau@bell.net,13527112,000000120384966,5,5,,5
266491,07-OCT-11,30-SEP-11,Selene,,en,173.178.252.73,noor1998@sympatico.ca,13462306,000000120242529,5,5,,5
266492,07-OCT-11,06-OCT-11,Paul,,en,69.157.22.66,rickclowater@sympatico.ca,13536552,000000120373125,3,4,,4
266493,07-OCT-11,04-OCT-11,Diddharth,,en,76.71.76.121,petonic@sympatico.ca,13508954,000000120345473,1,1,Correct the issue,1
266494,07-OCT-11,06-OCT-11,Milo,,en,65.93.205.105,alemieux@bell.net,13526912,000000120377435,5,3,"I was satisfied, however, a few things still didn't work properly, so I called back.",5
266945,11-OCT-11,07-OCT-11,Sowjanya,,en,70.28.78.225,lauramorgan1@sympatico.ca,13545728,000000120412708,1,1,"i have been charged $60/mth for overusage of internet that I didnt use, and no one was able to help credit the charges (only 60 was credited instead of 120 + taxes.  Even after I was given a new password by Bell, I was hacked into again.  I have had to cancel my service because no one at Bell was able to help correct the problem and I wasn't going to continue calling every time this happened or paying an additional $60/month to use my internet.  I have been a long standing customer with Bell and you can see from our past history over these years that we have never even come close to exceeding 25 max, and were usually around 5 - 8 per month.  I am very disappointed that Bell didn't want to help me out and also told me that I would have to wait an additional 30 days to cancel.  They told me that the only way I could secure my internet would be to disconnect the modem which is what i've had to do.  I still owe $60 + taxes which the customer service rep told me I'd have to call and try to get that reversed,and I'm sure i'll be billed an additional charge before the 30 days ends.

I have been forced to switch service providers who hopefully can be more helpful and secure, and more understanding than the Bell employees have been during this whole situation.  By the time you get charged for going over your internet another month has alrady passed.  I think that this is criminal.",1
266946,11-OCT-11,28-SEP-11,Mohamed,,fr,69.159.134.89,voile.mercator@bell.net,13438640,000000120202421,2,1,"vous avez une loi de débile qui fait que maintenant je dois voir 2 e-mail pour tout avoir mon courrier, et ce, parce que j'ai choisi Bell pour envoyer mes e-mail.",2
266947,11-OCT-11,08-OCT-11,Salvador,,en,184.147.33.104,ej2wills@sympatico.ca,13553850,000000120425365,4,4,,3
266948,11-OCT-11,07-OCT-11,Ahmed Ramy,,fr,69.156.133.84,p.a.lab@sympatico.ca,13548076,000000120401625,3,1,"Je suis client de Bell depuis des années et j'avais l'intention de le rester  puisque j'avais regroupé tous mes abonn avec vous mais maintenant je pense quitter définitivement votre compagnie pour vidéotron. Vous me charger 75.00$ pour un modem que je ne vous ai pas retourné p.c.q. votre technicien internet m'a dit que je n'en avais plus besoin, il serait peut-être plus loyal que celui-ci avise le client des consignes à suivre plutôt que de lui charger 75,00$ par la suite.",1
266949,11-OCT-11,07-OCT-11,Zied,,fr,184.144.227.75,mylenechasse_1@sympatico.ca,13547524,000000120414870,4,4,Et bien au départ je croyais recevoir deux techniciens un pour le telephone l'autre pour internet. Celui internet. Donc comme j'ai mal compris je n'ai pu ajouter une prise de telephone dans le salon pour mon ordinateur car celui du téléphone n'a qu'ajouter une autre ligne.Si j'avais su. Je croyais qu'il fallait un technicien Internet car vous m'offriyé la technologie fibre optique.,5
266950,11-OCT-11,10-OCT-11,Nabil,,fr,70.53.205.251,dianemcneil@sympatico.ca,13567016,000000120457105,5,5,rien,5
266951,11-OCT-11,09-OCT-11,Karim,,fr,24.202.240.108,piert@sympatico.ca,13563556,000000120440394,5,5,,5
266952,11-OCT-11,09-OCT-11,Anis,,fr,70.51.11.214,ben.gi@sympatico.ca,13560104,000000120440306,4,5,,4
266953,11-OCT-11,10-OCT-11,Srinivasan,,en,184.147.113.202,shulist3@sympatico.ca,13571944,000000120450444,4,4,Have the Tech centre in canada if you are a Canadian company why not hire the people that live in your country. ,4
266954,11-OCT-11,10-OCT-11,Gloria,,en,184.147.226.248,olga.yeoman@sympatico.ca,13570726,000000120453882,5,5,The connection was not very loud     Had a hard time at the beginning hearing,5
266955,11-OCT-11,10-OCT-11,Alex,,en,65.94.97.238,fitzroychurch@sympatico.ca,13567426,000000120452564,4,4,Too long to reach your technical service,4
266956,11-OCT-11,10-OCT-11,Twinx,,en,70.53.106.202,vic.thiessen@sympatico.ca,13572734,000000120451716,5,5,,5
266957,11-OCT-11,10-OCT-11,Robert,,en,70.53.106.202,vic.thiessen@sympatico.ca,13572736,000000120452007,5,5,,5
266958,11-OCT-11,10-OCT-11,Philo,,en,76.67.18.228,marywilson@sympatico.ca,13569972,000000120458507,3,1,Hire technicians with better language skills.,5
266959,11-OCT-11,07-OCT-11,Abir,,fr,174.94.9.81,isanorm@bell.net,13544120,000000120410227,3,4,"Un technicien est venu le 8 août, a fait le remplacement du modem et est repartie avec le modem défectueux. Après avoir reçu la deuxième lettre de retourner le modem défectueux, j'ai appelé aux services à la clientèle. Et bien, si je n'avais pas eu le numéro d'identification du technicien ainsi que le numéro du ``work order``, la préposée ne m'aurait pas crue, elle m'a dit qu'elle n'avait aucun moyen de confirmer que le modem avait été retourné!! Si je n'avais pas eu le numéro d'identification du technicien, est-ce que j'aurais été responsable de rembourser le modem??? Manque total de communication entre technicien et compagnie.",3
266960,11-OCT-11,03-OCT-11,Edgardo,,en,70.50.129.230,bbrenovations@sympatico.ca,13485698,000000120294382,4,3,"Our customer service representive was very pleasant and helpful to deal with.
I do have a problem with the internet service.  It actually worked better before on my old computer than my new lap top.  It now takes longer to send and receive messages as well as I get an error message each everytime.  The CSR tried very hard to make us buy a better internet package but we truly believe we are paying far too much compared to your competitors.  It worked fine and met our needs before we called in to switch our comunication to another computer.  Does it work slower now and produce error reports each time so that I will be forced into paying more for internet service or should I just go elsewhere. Now I have taken the time to complete your survey, let's see if anyone cares at your end.  It will be interesting to see if I receive a call from one of your CSR's to resolve the errors that we are receiving.  
Regards.",1
266961,11-OCT-11,10-OCT-11,Jaime,,en,67.70.83.153,bill.hooker@sympatico.ca,13565920,000000120458062,5,5,Clearer English by the technician.,3
266962,11-OCT-11,21-SEP-11,Basho,,fr,174.91.197.116,ddeckers@bell.net,13340826,000000120052486,1,1,repondre aux besoins de vos clients.,1
266963,11-OCT-11,10-OCT-11,Xenia,,en,70.24.173.245,jirar@sympatico.ca,13568622,000000120453630,5,5,"

          ""N O T H I N G""",5
266964,11-OCT-11,10-OCT-11,Walter,,en,174.89.52.33,mgturner@sympatico.ca,13570120,000000120449080,5,5,,5
266965,11-OCT-11,10-OCT-11,Brenda,,en,70.27.177.250,pmalette@sympatico.ca,13571030,000000120458287,1,1,REP DID NOT LISTEN TO MY PROBLEM  KEPT TRYING TO FIX WIRELESS COMPUTOR,2
266966,12-OCT-11,06-OCT-11,Juliio,,en,70.51.223.70,noni@sympatico.ca,13535440,000000120396037,5,5,,5
266967,12-OCT-11,11-OCT-11,Wynbert,,en,65.95.185.57,jamesmunro@bell.net,13568340,000000120458923,4,3,not having yor system getting a tune up at the same time. HO HO.,5
266968,11-OCT-11,10-OCT-11,Venkat,,en,70.27.235.224,dgleigh@sympatico.ca,13566988,000000120449339,5,5,My customer rep was very knowledgeable and quickly fixed my problem. I had a bit of trouble understanding his accent but was able to get through the process without any real issue.,4
267479,12-OCT-11,11-OCT-11,Ayoub,,fr,67.68.249.192,p.lauzier@bell.net,13584630,000000120460257,,1,"J'ai des problèmes avec mes oreilles et
trop souvent je parle avec des personnes
très polies et dévouées, mais à cause de leur accent et un débit trop rapide,
je n'arrive pas à comprendre suffisamment les renseignements pour
régler les choses. . .
 alors je raccroche et je reste avec mes
problèmes .
Je cherche à trouver une entreprise qui
me donnera satisfaction sans quoi je
devrai laisser tomber l'internet . . .
Je ne fais aucun reproches àux personnes
qui me répondent car elles sont très polies, patientes etc. . .mais 
elles ne peuvent pas m'aider. . .pour
les raisons que je viens d'énumérer.
Depuis que j'ai l'antivirus de Bell les
choses se sont compliquées et il m'est
impossible de parler à quelqu'un qui
s'exprime de la même façon que vos
""réceptionnistes"" par exemple, que je
comprends très bien.
Pierrette Lauzier",3
267480,12-OCT-11,11-OCT-11,Badreddine,,fr,184.145.184.2,damiengagne@sympatico.ca,13576390,000000120459150,3,4,,3
267481,12-OCT-11,11-OCT-11,Kevin,,en,76.67.16.95,jdwallace@sympatico.ca,13579878,000000120471134,5,4,,5
267482,12-OCT-11,11-OCT-11,Carmen,,en,74.14.149.37,janeoz@sympatico.ca,13579716,000000120468815,4,4,,5
267483,12-OCT-11,11-OCT-11,Elizabeth,,en,174.88.34.158,odysey68@sympatico.ca,13584518,000000120473867,5,5,,5
267484,12-OCT-11,11-OCT-11,Luis,,en,174.88.34.158,odysey68@sympatico.ca,13584520,000000120473446,5,5,,5
267485,12-OCT-11,11-OCT-11,Juan Carlos,,en,174.91.12.173,msetnyk7@sympatico.ca,13583884,000000120460016,5,5,No comment.,5
267486,12-OCT-11,11-OCT-11,Mouna,,fr,70.55.177.185,ceillier@bell.net,13575600,000000120476912,5,5,RIEN,5
267487,12-OCT-11,11-OCT-11,Dawood,,en,74.14.163.162,gmurphy_27@sympatico.ca,13578573,000000120464179,5,5,,5
267488,12-OCT-11,11-OCT-11,Ravi,,en,206.172.0.205,ikrazy@sympatico.ca,13579314,000000120483702,1,,"Second level agent advised I would have to call back tommorrow to resolve problem (advised there was no DSL Subscription on the line).  When questioned on why I would need to call a second time and when the subscription was removed, was advised ""Oh it was just put back on in the last 5 minutes so we have to send a tech"" I do not have a high level of confidence int eh answers I was given.",
267489,12-OCT-11,11-OCT-11,Divine,,en,174.88.241.62,ri.chen@sympatico.ca,13585774,000000120461705,5,5,avoid the need for the call,4
267490,12-OCT-11,11-OCT-11,Stephanie,,fr,70.26.31.71,mpoliquin000@sympatico.ca,13583832,000000120462509,5,3,Les paramètres du contrat auraient dû être enregistrés dans le système de facturation le mois dernier.,5
267491,12-OCT-11,11-OCT-11,Ghaleb,,en,174.95.27.69,theedgeq@sympatico.ca,13587966,000000120484274,2,1,"listen more carefully to my explanation of the problem. He seemed focused on solving ""the problem"" he suspected. I know enough to recognize he was just going through the technical approach. ",4
267492,12-OCT-11,11-OCT-11,Srinivasan,,en,65.95.100.120,jallenfr@sympatico.ca,13579634,000000120465153,4,5,"i was not pleased with the sales pitch at the end of the call. but understand this was not a function of the employee/agent, who was simply doing his job.",4
267493,12-OCT-11,11-OCT-11,John,,en,174.95.168.175,sonstan@sympatico.ca,13587268,000000120484847,4,4,Satisfied with the quality of the service nothing to change at this time.,5
267494,12-OCT-11,11-OCT-11,Eric,,en,69.158.147.41,lane43@bell.net,13581542,000000120463815,5,5,"Some times it is hard to understand when speaking to a foreign representative, would prefer the option to speak to a Canadian (English)",3
267495,12-OCT-11,11-OCT-11,Nas,,en,69.157.4.214,blaineg@bell.net,13574880,000000120469488,5,4,Bell could have resolved it 5 months ago and yet every bill I get I have to call Bell because the TV billing is incorrect hopefully it gets resolved this time.  Also there was no notification that there was going to be a one time charge of #59.00 for the modem. This is why people get fed up with bell.,4
267496,12-OCT-11,11-OCT-11,Selim,,fr,174.95.232.160,c-rouleau@sympatico.ca,13575288,000000120469444,5,5,,5
267497,12-OCT-11,11-OCT-11,Rym,,fr,174.88.163.46,llavoiegauthier@sympatico.ca,13582054,000000120477168,4,4,,5
267498,12-OCT-11,11-OCT-11,Rajni,,en,184.147.118.150,lkristensen@bell.net,13582050,000000120466403,1,1,Not be demeaning and patronizing.,1
267499,12-OCT-11,11-OCT-11,Shawn,,en,74.15.3.174,hfinlay@sympatico.ca,13579094,000000120460838,4,4,Time consuming to listening to the automated intro!,4
267500,12-OCT-11,11-OCT-11,Sinu,,en,70.54.90.175,december_10@sympatico.ca,13576727,000000120474908,5,5,"Absolutely nothing.  Sinu fixed everything. My PC Cleaner was blocking my downloads. I'm now set up with a free Tech @ $6/mth. that will be activated when I call in 30 days.
I would, however, like him to send me an e-mail letting me know where I can go to view those awesome pictures of India that he showed me. With regard to recommending Bell, I have been with Bell for 42 yrs. & I'll never change.",5
267501,12-OCT-11,11-OCT-11,Shawn,,en,74.198.9.182,merrick.jackson@sympatico.ca,13583158,000000120473215,1,1,My wireless Internet is still not working!!!!!!! The representative was very nice. But the job was not done. ,1
267502,12-OCT-11,11-OCT-11,Timmy,,en,74.198.9.182,merrick.jackson@sympatico.ca,13583162,000000120482932,1,1,"My wireless Internet is still not working
",1
267503,12-OCT-11,11-OCT-11,Matthew,,en,74.198.9.182,merrick.jackson@sympatico.ca,13583164,000000120473286,1,1,Wireless Internet is still not connected. ,1
267504,12-OCT-11,11-OCT-11,Rebecca,,en,50.101.143.137,ronritchie@sympatico.ca,13586172,000000120483514,5,5,nothing were satisified!,4
267505,12-OCT-11,11-OCT-11,Ines,,en,67.68.68.237,spascale@sympatico.ca,13587300,000000120459129,5,5,It was fine the way it was.,5
267506,12-OCT-11,11-OCT-11,Nikitha,,en,70.49.68.107,maryellen.brennan@sympatico.ca,13582916,000000120472516,4,4,,5
267507,12-OCT-11,11-OCT-11,Sana,,en,174.91.230.48,buddy.migicovsky@sympatico.ca,13575232,000000120481393,5,4,,4
267508,12-OCT-11,05-OCT-11,Kathy,,en,69.158.132.141,wildbasset@bell.net,13525964,000000120366483,5,5,,5
267509,12-OCT-11,07-OCT-11,Khan,,en,184.146.141.152,clben@bell.net,13541364,000000120402758,5,4,"Bell was replacing old bell lines in our neighbourhood resulting in our internet going down.  It would have been nice to have been informed of this work.  We could have lost important information with the shut down of the internet.
The help we received on the phone did not solve the problem because it was the people replacing the lines that was causing the problem.",4
267510,12-OCT-11,11-OCT-11,Ashwini,,en,184.148.174.140,johnconroy@sympatico.ca,13580426,000000120466478,5,5,,5
267511,12-OCT-11,11-OCT-11,Johanna,,en,76.67.195.147,jackieandjim@sympatico.ca,13579552,000000120461996,5,4,The Bell system is not what it used to be.The left hand does not seem to know what the right hand is doing. I had to call Bell twice to advise I did not have a modem to return as the Bell repairman had taken the old one with him to send back to the company.  I find this is harassing.,3
267512,12-OCT-11,11-OCT-11,Suresh kumar,,en,184.146.233.48,demartinis@sympatico.ca,13576740,000000120468418,5,5,perfect,5
268053,12-OCT-11,07-OCT-11,Pierre,,en,67.69.30.250,joehenry@sympatico.ca,13544782,000000120400559,1,1,I had been a Bell customer for over 20 years. I am now taking my business elsewhere as I'm very disappointed with Bell service and support.,1
268054,13-OCT-11,12-OCT-11,Josue,,en,209.151.140.248,skyg@bell.net,13601358,000000120497073,3,3,Need better trained in other e-mail clients other than the pathetic Outook Express.,3
268055,13-OCT-11,12-OCT-11,Hema,,en,70.30.85.232,roger.dudley@sympatico.ca,13600460,000000120494591,1,2,"Your tech resolved my wife's email issue but deleted ALL her Contacts from her Outlook system. That's right ERASED them ALL - very, very helpful.
You should hire qualified people.",1
268056,13-OCT-11,12-OCT-11,Rym,,fr,70.29.252.55,clroux_13@sympatico.ca,13591860,000000120490152,1,1,service securite bell pas compatible avec wyndows familiale 7 ne pas conseiller de l'installer.,3
268057,13-OCT-11,12-OCT-11,Mohamed,,fr,65.92.142.129,charles.pellegrin@bell.net,13591592,000000120491954,5,5,"Rien. Mme Asma a été parfaite: très courtoise, connaissant très bien les Mac. Elle a bien analysé mon problème et l'a résolu. De plus, elle m'a donné des conseils judicieux pour améliorer la rapidité de mon service internet. Conseillère exceptionnelle.",5
268058,13-OCT-11,12-OCT-11,Joseph,,en,131.137.85.158,atouw@sympatico.ca,13590380,000000120505140,2,2,"came home on Thanksgiving day to find phone line dead..no dial tone, although DSL internet, which shares the phone line, still worked. went online with Bell Chat. raised repair ticket. The following evening, (roughly 24 hrs later) phone dial tone was restored, but now my Internet doesn't work. spent more than an hour on the phone with Bell tech. trying to resolve that. Internet access still doesn't work.....",2
268059,13-OCT-11,12-OCT-11,Emmanuel,,en,70.49.239.138,barryh@bell.net,13590524,000000120511147,5,5,The technical support person's english could be improved. I would rate him #8 on a scale of 10 in terms of my understanding. He was very courteous and patient with me.,4
268060,13-OCT-11,12-OCT-11,Geetha,,en,65.93.199.69,jclauer@sympatico.ca,13595340,000000120504111,5,5,,5
268061,13-OCT-11,12-OCT-11,Ryan,,en,72.39.231.252,memery@sympatico.ca,13598162,000000120500098,1,1,Respected the fact that I had all the information including my b1 number and that the email was mine and not make my husband call back so we will have two lengthly waits to reach you,2
268062,13-OCT-11,08-OCT-11,Pierre,,en,70.54.143.34,fred.simons@sympatico.ca,13554152,000000120429723,5,5,Potentially to have my first contact able to resolve the problem without escalation,5
268063,13-OCT-11,03-OCT-11,David,,en,184.148.148.58,menny@sympatico.ca,13493266,000000120305478,4,4,you could have kept your promise and sent me a box to return an item I DID not order and DO NOT want. I still have not gotten the box to return this item in.,4
268064,13-OCT-11,11-OCT-11,Edwin,,en,76.66.163.217,blair1111@bell.net,13574882,000000120464864,4,4,,4
268065,13-OCT-11,03-OCT-11,David,,en,184.148.148.58,menny@sympatico.ca,13493264,000000120305221,4,4,"I answered YES because she was very helpful I just wait and see what my next bill will be, before I contact Rogers. Like to stay with Bell but don't like to pay more than at Rogers or Primus.",4
268066,13-OCT-11,12-OCT-11,Srinivas,,en,70.49.25.8,brendanoble@bell.net,13591044,000000120508676,5,5,This was the only person who fixed my internet - the ones last week did not and the one in the morning on this date said they would get back to me but no one did and my internet had a red light all day until I phoned to someone here in town who connected me with someone in Quebec who then got me someone who spoke English.  I think the name was philip but not sure,4
268067,13-OCT-11,12-OCT-11,Jayne,,en,174.93.88.246,sshaule@sympatico.ca,13601556,000000120504723,5,5,Nothing.....she was patient with me and explained my sistuation perfectly!!!,5
268068,13-OCT-11,12-OCT-11,Andy,,en,174.88.101.209,ross.roberts@sympatico.ca,13600566,000000120493750,5,5,All OK,5
268069,13-OCT-11,12-OCT-11,Simon,,en,70.31.11.111,warriorchief@sympatico.ca,13602690,000000120512366,5,5,Come on line more quickly to help us customers.,5
268070,13-OCT-11,12-OCT-11,Josue,,en,76.67.16.26,dean777@sympatico.ca,13592454,000000120511687,5,5,,5
268071,13-OCT-11,12-OCT-11,Mark Jason,,en,66.207.197.5,rshahid@sympatico.ca,13600626,000000120508107,5,5,,5
268072,13-OCT-11,12-OCT-11,Lawrence,,en,70.49.174.112,cchenderson@sympatico.ca,13591466,000000120492652,5,5,,5
268073,13-OCT-11,28-SEP-11,Tine,,en,65.95.108.236,height_g@bell.net,13430396,000000120197311,2,2,"nothing offered to incentives to keep us interested in bell service we are looking to other available serves
",2
268074,13-OCT-11,12-OCT-11,Patrice,,fr,174.95.242.86,briseboiss@bell.net,13591102,000000120500328,5,3,"Un problème semble persister encore et encore entre notre résidence et la centrale au village. Cela n'est pas de la faute de mon interlocuteur mais plutôt de vétuste des installations de Bell dans notre secteur ou de son incapacité a identifier le problème et le résoudre une fois pour toute. 

Détail pour la question 4: Nous sommes a la Mercier de Bell.  Ils ont le monopole ici dans le secteur.",3
268075,13-OCT-11,12-OCT-11,Xenia,,en,70.31.21.219,hilda.moessner@sympatico.ca,13594616,000000120503910,1,1,I spent almost an hour with the service provider and I still have the same problem with accessing the internet via my desk top computer and cannot get my laptop going at all.  A waste of my time.,2
268076,13-OCT-11,12-OCT-11,Sowmya,,en,70.54.133.109,gdeveber@sympatico.ca,13593930,000000120494186,5,4,Have less revolting interlude music,5
268077,13-OCT-11,12-OCT-11,Sujay,,en,199.212.7.70,b.woodside@sympatico.ca,13590452,000000120511504,5,5,,5
268078,13-OCT-11,11-OCT-11,Samy,,fr,69.157.93.207,jean-louis.brochu@sympatico.ca,13579886,000000120474931,5,5,rien du tout,5
268079,13-OCT-11,12-OCT-11,Tine,,en,76.69.10.171,jmmillar2@sympatico.ca,13595698,000000120493221,4,4,,5
268080,13-OCT-11,12-OCT-11,Jose,,en,70.27.83.192,actioncore@bell.net,13589586,000000120496913,5,4,"October 13th/2011

I have to honestly say that everybody does their best-

Thank-you ",5
268081,13-OCT-11,11-OCT-11,Antony,,en,64.231.26.54,knowlts@sympatico.ca,13581332,000000120463470,5,3,"I can receive from my ""admin"" email address, but anything I send out from that address (""admin@portefoliodesigns.com"") now has to go on my Bell Outgoing Server and, therefore, comes from my personal address (""knowlts@sympatico.ca"").  This didn't use to be a problem, (used to use a gmail Outgoing Server), but apparently recent changes to Bell Sympatico have caused this.  My problem is that this now reveals my personal email address when I respond, which I don't want.  I'd appreciate knowing if/when Bell can deal with this.  Anthony was wonderful, however.",
268082,13-OCT-11,11-OCT-11,Jhon,,en,70.29.44.22,averychung@sympatico.ca,13574381,000000120471266,2,,,2
268083,13-OCT-11,12-OCT-11,Juan,,en,74.15.81.210,alex.hopkinson@sympatico.ca,13589810,000000120488592,5,5,,5
268084,13-OCT-11,12-OCT-11,Patrice,,en,64.231.44.204,dickmoutray@sympatico.ca,13592704,000000120510502,5,4,,4
266495,07-OCT-11,06-OCT-11,Edward,,en,65.93.205.105,alemieux@bell.net,13526914,000000120380550,5,5,I was very satisfied with this person and he was extremely helpful.  Thank you,5
266496,07-OCT-11,06-OCT-11,Adarsh,,en,65.95.102.56,jhedlund@sympatico.ca,13532086,000000120391905,4,4,"No comment on this subject but do have other concerns to be resolved separately
 ",4
266497,07-OCT-11,04-OCT-11,Ali,,en,67.70.118.174,gpittao@sympatico.ca,13503364,000000120345405,2,1,Requested help in resolving problems accessing the Internet(very slow approx.3 min. per entry)Sympatico was upgraded but problem persists.,3
266498,07-OCT-11,03-OCT-11,Hssen,,fr,67.70.132.85,karinea@sympatico.ca,13491354,000000120320140,4,4,J'eu de la difficulté à le comprendre à quelques reprises,5
266499,07-OCT-11,05-OCT-11,Patrick,,en,64.228.93.161,rita.pallisco@sympatico.ca,13523676,000000120354020,1,1,"Show up as scheduled.
Waited from 5to9 pm on Monday
No one came
Called and was promised someone would come tonight from 5to9pm No one came
Not impressed
",1
266500,07-OCT-11,06-OCT-11,Reina,,en,76.64.210.124,beetle3@sympatico.ca,13527674,000000120392897,4,4,na,5
266501,07-OCT-11,01-OCT-11,Edgar,,en,65.93.151.197,inthemood@bell.net,13470470,000000120274406,4,4,,3
266502,07-OCT-11,05-OCT-11,Kevin,,en,174.88.201.131,ejlandman@sympatico.ca,13516390,000000120358312,3,1,"You could have had someone who spoke fluent English, preferably a Canadian!! I have to reboot the modem several times a day and the phones here are noisy. ",3
266503,07-OCT-11,06-OCT-11,Stephan,,en,70.50.46.23,michelinemenard@bell.net,13534584,000000120381309,5,2,"My email page has been changed to Windows Live and I find it too confusing.I was using Bell Mail to access emails and found it much simpler.For some reason I was unable to send attachments with more than 10 images. If you have any suggestions,please let me know.I had a small pop-up message telling me I had 8 unread messages and I can't find them.My email is my lifeline and I would really like it to be running easier so I can understand it.  ",4
266504,07-OCT-11,06-OCT-11,Chaouki,,fr,67.70.133.195,sonel@sympatico.ca,13537572,000000120384506,5,4,rten de plus,5
266505,07-OCT-11,06-OCT-11,Oliver,,en,174.91.78.211,chrissanger@sympatico.ca,13528630,000000120396347,3,2,"Speed up the questions... get a solution sooner. It's obvious they're just reading from a screen ... they need to have hands on training, be technically inclined .. LOVE and understand all things tech related. ",2
266506,07-OCT-11,06-OCT-11,John,,en,70.29.121.207,gscatton@sympatico.ca,13531108,000000120394594,5,5,,5
266507,07-OCT-11,02-OCT-11,Wassim,,fr,76.69.180.155,cadix@bell.net,13477392,000000120288578,5,5,rien de plus qu'il n'y a été fait merci infiniment,5
266508,07-OCT-11,06-OCT-11,Temsu,,en,65.93.151.49,ken.boyle@sympatico.ca,13532816,000000120387198,4,5,Not a thing,5
266509,07-OCT-11,03-OCT-11,Taha,,fr,70.29.136.140,claudalg@sympatico.ca,13486859,000000120316282,4,4,,4
266510,08-OCT-11,14-SEP-11,Justin,,en,70.53.191.31,amaral.l@sympatico.ca,13248218,000000119866040,4,4,,4
266511,08-OCT-11,07-OCT-11,Linda,,en,207.61.217.36,djmckrn@sympatico.ca,13542194,000000120402395,4,3,provided me with high speed internet service which is not available to me now,2
266512,08-OCT-11,07-OCT-11,Camille,,fr,65.93.155.252,didierleonhart@sympatico.ca,13542158,000000120411331,4,4,"Il y a eu un premier représentant de Bell, une heure plus tôt,  qui n'a pas résolu le problème. J'ai donc rappelé une 2ième fois et Camille l'a résolu à ma satisfaction. Merci!",5
266513,08-OCT-11,05-OCT-11,Travis,,en,174.92.113.31,fauer@sympatico.ca,13516714,000000120360572,3,2,I still can't log in to Bell.Ca,4
266514,08-OCT-11,05-OCT-11,Med amir,,fr,174.95.236.202,cg.rouleau@sympatico.ca,13514896,000000120363275,5,5,,5
266515,08-OCT-11,07-OCT-11,Arturo,,en,65.95.29.80,mojofarms@sympatico.ca,13547296,000000120419021,5,5,,5
266516,08-OCT-11,07-OCT-11,Carolina,,fr,70.53.201.92,pierrerm@sympatico.ca,13548470,000000120406134,5,5,"Etant donné que le problème originait de Windows, probablement rien de plus.",4
266517,08-OCT-11,07-OCT-11,Mohamed Sabry,,fr,76.67.166.172,marcel.guertin@sympatico.ca,13546496,000000120402319,2,1,aider à régler le problème.,2
266518,08-OCT-11,07-OCT-11,Anne-Marie,,fr,174.91.17.185,madre.dyber@sympatico.ca,13546392,000000120413820,5,5,,5
266519,08-OCT-11,07-OCT-11,Seshidhar,,en,174.92.56.156,bbroger@sympatico.ca,13540308,000000120405773,5,5,I was very satisfied,5
266520,08-OCT-11,07-OCT-11,John,,en,70.26.160.74,thepelleys@sympatico.ca,13550568,000000120399973,5,5,"nothing, I was completely satisfied",5
266521,08-OCT-11,06-OCT-11,Raj,,en,64.229.231.141,fernando.peres@sympatico.ca,13530384,000000120395367,1,1,Get competent people,1
266522,08-OCT-11,07-OCT-11,Mudilyar,,en,65.95.145.39,henryd.sylviajd@sympatico.ca,13543844,000000120404101,5,5,,4
266523,08-OCT-11,07-OCT-11,Sam,,en,70.27.6.230,barbb@bell.net,13540264,000000120421017,5,5,"Technician could have spoken louder, as I often had to ask him to repeat what he had asked/directed.",5
266524,08-OCT-11,07-OCT-11,Sonia,,fr,174.93.231.106,louisbourg2@sympatico.ca,13546134,000000120404028,5,5,,5
266525,08-OCT-11,07-OCT-11,Wided,,fr,69.157.176.150,opassionauto@sympatico.ca,13548038,000000120413989,1,2,"Service clientele en francais / certain employer parle trés mal francais , ne sont pas courtoie , ",1
266526,08-OCT-11,07-OCT-11,Suresh kumar,,en,64.231.137.26,jsproat@sympatico.ca,13545034,000000120404903,5,5,nothing more,5
266527,08-OCT-11,07-OCT-11,Nesrine,,fr,64.228.92.29,laval60@sympatico.ca,13545750,000000120398521,1,1,Me remettre mon courriel en marche et cela dans un delaie resonnable ce qui n'est pas le cas puisque j'attend depuis une semaine aujourd'hui,1
266528,08-OCT-11,07-OCT-11,Rebello,,en,70.29.30.79,vlowry@sympatico.ca,13551074,000000120400788,4,4,,5
266529,07-OCT-11,06-OCT-11,Kevin,,en,174.92.15.161,justjen@bell.net,13532610,000000120373603,1,1,answered my question and help to resolve the concern,1
266530,10-OCT-11,09-OCT-11,Veerapuram,,en,64.229.26.50,dcbarnes@sympatico.ca,13560730,000000120444308,5,5,,5
266531,10-OCT-11,09-OCT-11,Jose,,en,70.30.69.205,safety_1@sympatico.ca,13564018,000000120441742,4,4,,5
266532,10-OCT-11,09-OCT-11,Adnene,,fr,70.29.197.2,denise.pelletier@bell.net,13560768,000000120441513,5,5,,5
266533,10-OCT-11,09-OCT-11,Reshma,,en,76.65.18.157,elva.lareau@sympatico.ca,13561020,000000120443702,5,5,this time i understood fairly well the person in another country         she was quick and good     ,4
266534,10-OCT-11,09-OCT-11,Emilio,,en,76.67.105.135,keith.higgins@bell.net,13562208,000000120442159,4,4,,4
266535,10-OCT-11,09-OCT-11,Badreddine,,fr,70.31.251.131,anne-mariefisette@sympatico.ca,13559904,000000120437271,4,5,,4
266536,10-OCT-11,09-OCT-11,Preethi,,en,184.147.128.39,sam.clemente@sympatico.ca,13564040,000000120442837,5,5,,5
266537,10-OCT-11,09-OCT-11,Asma,,en,70.50.154.36,colin.milburn@sympatico.ca,13560548,000000120443277,4,4,,4
266538,10-OCT-11,08-OCT-11,Syed Mustafa,,en,174.91.75.48,alainrandria@bell.net,13551926,000000120431834,4,4,"Although it needs an extensive thinking and planning, for various reasons, bell may consider starting remote access to resolve some problems. ",2
266969,11-OCT-11,10-OCT-11,Iris,,en,38.112.100.209,andrew.szende@sympatico.ca,13565514,000000120452122,5,5,"Nothing. It's hard to find enough good things to say about this representative. She was fantastic. This was a difficult problem. She communicated clearly with me. She was exceptionally polite and helpful. She tried different ways of resolving the problem, until she found the one that worked. There is nothing more that I could have asked for. She thought of everything.",5
266970,11-OCT-11,09-OCT-11,Ricardo,,en,74.12.175.81,dad_repooc@sympatico.ca,13560626,000000120444886,5,5,not athing everything was done to perfection,5
266971,13-OCT-11,12-OCT-11,Martina,,en,65.95.108.62,reona.hogaboam@sympatico.ca,13600134,000000120502731,4,4,,4
266972,13-OCT-11,12-OCT-11,Naveed,,en,70.24.104.68,baxtjohn@sympatico.ca,13590550,000000120506188,1,1,Have someone who speaks without an accent.,3
266973,13-OCT-11,12-OCT-11,Sudhakar,,en,70.55.40.17,lerascanindo@sympatico.ca,13596894,000000120487498,2,2,,3
266974,13-OCT-11,12-OCT-11,Gattu,,en,70.55.40.17,lerascanindo@sympatico.ca,13596896,000000120501723,2,2,,2
266975,13-OCT-11,11-OCT-11,Sofiene,,fr,174.92.167.157,agregoire3@sympatico.ca,13573620,000000120460434,1,1,Mauvaise configuration,1
266976,13-OCT-11,12-OCT-11,Hector,,en,142.108.141.248,quazar@sympatico.ca,13599786,000000120509664,5,5,Long time waiting to connect to an attendant last night.,5
266977,13-OCT-11,12-OCT-11,Nizar,,fr,76.65.48.12,racher@bell.net,13599844,000000120507227,4,4,,4
266978,13-OCT-11,12-OCT-11,Sowmya,,en,204.101.237.139,george.siopkas065@sympatico.ca,13593979,000000120506206,2,1,Pass me on to someone that could help me right away,2
266979,13-OCT-11,12-OCT-11,Carolina,,fr,216.208.211.41,boubo@sympatico.ca,13590954,000000120497431,3,1,"Ne pas nous prendre pour une idiote.Je suis une personne âgée,elle manquait de patience. C'est quand même la première fois que cela m'arrive. Merci de pouvoir m'exprimer",5
266980,13-OCT-11,12-OCT-11,Matthew,,en,184.147.116.5,mandersonk@sympatico.ca,13597542,000000120509486,5,5,,5
266981,13-OCT-11,12-OCT-11,Rocco,,en,70.54.46.66,doubld@sympatico.ca,13592910,000000120489738,4,4,,4
266982,13-OCT-11,12-OCT-11,June,,en,69.156.108.4,wlockrey5611@bell.net,13602816,000000120508080,1,1,"This was my second call today to Bell regarding my new modem that was ordered September 21, both calls were dropped and neither time did Bell attempt to call me back to resolve.  Bell is my phone provider as well.  Also, I was directed to track modem through Purolator and the tracking number given to me was incorrect, Bell could have tracked it rather than me have to call back yet again.  Modem was returned to Bell twice due to incorrect address, Bell can get my bill to me so what is the problem? My final call to Bell after the dropped call I was advised closed and order is processing.  I spent the better part of 2 hours yesterday with this and I expect Bell to call me today with a solution.",1
266983,13-OCT-11,12-OCT-11,Evan,,en,67.70.42.18,sboomhower@bell.net,13600948,000000120492438,5,5,,4
266984,13-OCT-11,12-OCT-11,Mohamed,,fr,70.26.237.44,beauvergne.jm@sympatico.ca,13590624,000000120489961,4,4,,4
266985,13-OCT-11,12-OCT-11,Vijay,,en,69.158.1.72,thor.eklund@sympatico.ca,13602148,000000120487405,4,,"Yesterday around 1800 hrs, I was unable to download any email to my computer using my tethered old Blackberry 8830. The may be the fault of RIM's current sevicing glitch and not my 8830. Will try later today. I  actually called to activate my Turbo stick for use until my Bberry 9300 now under repair is returned, but your Staff preferred to activate my 8830.
Please ask me again in a day or two once the RIM problem is solved. ",4
266986,13-OCT-11,09-OCT-11,Johanna,,en,74.15.79.217,wfzander@bell.net,13564776,000000120441511,5,5,,5
266987,13-OCT-11,11-OCT-11,Mohammed,,en,70.27.72.18,rosannafm@sympatico.ca,13586200,000000120480714,5,5,,5
266988,13-OCT-11,12-OCT-11,David,,en,70.49.18.6,dmnewwell@sympatico.ca,13592814,000000120492472,4,4,have an easier menu to choose from when calling & not being re routed with more choices,4
266989,13-OCT-11,12-OCT-11,Med amir,,fr,174.92.193.32,beben@sympatico.ca,13590626,000000120512877,5,5,,5
266990,13-OCT-11,12-OCT-11,Robert,,en,74.15.252.168,hobbs.london@sympatico.ca,13594658,000000120489670,5,5,Nothing--Robert was one of the best I have contacted for Sympatico issues.,4
266991,13-OCT-11,12-OCT-11,Sulochana,,en,70.49.243.16,d.yuzpe@sympatico.ca,13592108,000000120493605,1,1,Call when you say you are going to call. I waited 2 hours like the lady asked me to,1
266992,13-OCT-11,12-OCT-11,Jewelle,,en,174.89.66.236,lmmadigan@sympatico.ca,13597132,000000120496620,5,5,,5
266993,13-OCT-11,12-OCT-11,Partha,,en,74.15.91.57,jorviss@sympatico.ca,13595906,000000120511180,5,5,,5
266994,13-OCT-11,12-OCT-11,Franssesca,,en,184.144.130.73,dalmajane@sympatico.ca,13592166,000000120510718,4,4,Too long a wait for a representative - I was on hold for quite a while. The service was very good after that.,4
266995,13-OCT-11,12-OCT-11,Budala,,en,174.91.137.70,gretchenbailey@bell.net,13594282,000000120503018,5,4,,5
266996,13-OCT-11,12-OCT-11,Martina,,en,65.94.99.55,aedebeaupre@sympatico.ca,13589640,000000120489483,5,5,"The representative was very patient with me. She realized I was having a difficult time in hearing and also not very knowledgable with the computer. 
There is nothing else she could have   done better to improve the service I received. Thank you for being so 
patient. Audrey deBeaupre ",5
266997,13-OCT-11,12-OCT-11,Sam,,en,216.209.36.130,rickelly@bell.net,13600246,000000120510781,4,4,Reduce the wait time to connect with a technician.,5
266998,13-OCT-11,12-OCT-11,Lobna,,fr,67.68.172.231,mario.77@sympatico.ca,13597742,000000120497612,3,1,je paye pour la haute vitesse et je ne lai pas .bizzar tres bizzar,2
266999,13-OCT-11,12-OCT-11,Alexandre-Hugo,,fr,70.48.227.127,marcel.coutu@sympatico.ca,13597592,000000120493520,4,4,tres bien répondus a mes questions,5
267000,13-OCT-11,12-OCT-11,Vijayashanti,,en,76.69.5.49,leonardallan@sympatico.ca,13596882,000000120509917,5,5,"answer the call faster would be nice , but i relise the volum of calls",5
267001,13-OCT-11,12-OCT-11,Sihem,,fr,184.147.254.75,er29@sympatico.ca,13593294,000000120488367,5,5,,3
267002,14-OCT-11,11-OCT-11,Abdelhakim,,fr,50.100.167.34,huguette.audy@sympatico.ca,13579214,000000120479061,4,3,,5
267003,14-OCT-11,13-OCT-11,Zaccheus,,en,209.226.103.68,geobay@sympatico.ca,13607562,000000120530846,5,4,nothing,3
267004,14-OCT-11,13-OCT-11,Sarah,,en,207.164.79.123,lee886@sympatico.ca,13610298,000000120536711,4,1,,3
267005,14-OCT-11,13-OCT-11,Nicholas,,en,70.51.29.128,r_laliberte@sympatico.ca,13613276,000000120535257,1,1,Be consistent between information relayed by agents to clients.  Fixing my problem would have been better.,1
267006,14-OCT-11,13-OCT-11,Ashfaq,,en,70.31.105.54,mpantaleo@sympatico.ca,13611998,000000120523974,5,5,,5
267007,11-OCT-11,10-OCT-11,Habib,,fr,67.70.77.134,sberger@sympatico.ca,13571784,000000120452791,2,2,"Le premier monsieur qui m'a répondu,je l'entendais parfaitement bien malgré mon problème d'audition. Le second(de la Tunisie)je l'entendais à peine malgré tous ses efforts... Ce fut un contact difficile",2
267513,11-OCT-11,10-OCT-11,Krishnan,,en,65.95.138.27,t.widish@sympatico.ca,13572306,000000120458502,5,5,,5
267514,11-OCT-11,03-OCT-11,Kathy,,en,70.26.182.125,mel.seguin@sympatico.ca,13493232,000000120320319,5,5,"Nothing.  Everything I needed resolved, was.",5
267515,12-OCT-11,11-OCT-11,Sonia,,fr,174.93.190.146,lise395@sympatico.ca,13581996,000000120470924,5,4,,5
267516,12-OCT-11,11-OCT-11,Mohammed shafeeq,,fr,70.29.170.214,coryfroud@bell.net,13576178,000000120477032,5,4,,4
267517,12-OCT-11,11-OCT-11,Wynbert,,en,74.15.78.214,rowse.family@sympatico.ca,13586254,000000120484184,2,1,Fixed the problem.,2
267518,12-OCT-11,11-OCT-11,Jaime,,en,174.92.140.102,linda.raniwsky@sympatico.ca,13581906,000000120476458,5,5,"I believe the gentleman I spoke with was James.  He was very patient and helpful.  He was the best.
A special thanks to him again.",5
267519,12-OCT-11,11-OCT-11,Mark Jason,,en,184.144.68.61,r.w.henderson@bell.net,13585392,000000120480366,5,5,Nothing,5
267520,12-OCT-11,08-OCT-11,Jamila,,fr,184.151.127.199,emigneault@sympatico.ca,13553902,000000120422092,5,5,"La demande a été considérée comme complète et claire: modem en problème depuis plusieurs jours, malgré les essais multiples, voyant lumineux passant aléatoirement au rouge et les autres voyants s'éteignant et se rallumant. Offre de service immédiate: considérant la situation, elle a contacté la centrale (et effectué une validation de mes coirdonnées). pour l'envoi via Purolator au prochain jour ouvrable d'un nouveau modem. Aucun blahblah inutile, service professionnel et très courtois. Excellente approche. Aussi très intéressant: Émilie (Bell) constate d'elle même le numéro d'où vient l'appel - on ne le tape plus, en plus de se le faire redemander par la suite par votre personnel.",5
267521,12-OCT-11,10-OCT-11,Lamya,,fr,70.30.234.162,jc_gaudet@sympatico.ca,13568448,000000120447697,5,4,aucune idée,5
267522,12-OCT-11,11-OCT-11,Jose,,en,70.50.189.164,george.berdan@bell.net,13578360,000000120464603,3,4,change the music when on hold or give us the option of shutting it off,4
267523,12-OCT-11,11-OCT-11,Porushotham,,en,69.159.15.104,raycathy@sympatico.ca,13585564,000000120481739,5,5,Nothing ,5
267524,12-OCT-11,11-OCT-11,Grant,,en,76.71.154.174,zgreer@sympatico.ca,13589082,000000120474177,5,3,The issue was not completely resolved and the tech knew this and tried to complete the action and the ticket is still open-a follow up call would have been appreciated to let me know the problem was corrected as it is ongoing,3
267525,12-OCT-11,10-OCT-11,Sihem,,fr,174.93.221.251,j.pierregiguere@bell.net,13568268,000000120451828,5,5,Je suis tres tres satisfait.,5
267526,12-OCT-11,11-OCT-11,Prince,,fr,174.91.240.106,robert047@sympatico.ca,13585990,000000120467166,5,5,le temps d'attente durant ma demande,5
267527,12-OCT-11,11-OCT-11,Marco,,en,64.228.194.142,claire.dawson@sympatico.ca,13575936,000000120460349,5,4,"I also got an English speaking person who I understood.
 I also received my new modem today at 04:30 pm",4
267528,12-OCT-11,11-OCT-11,Daniel,,en,70.50.28.217,davis.gibbons@sympatico.ca,13576608,000000120469244,5,5,The final cure to my problem was to replace my modem. i wish that I had talked to this service rep. the first or second time that I called.,4
267529,12-OCT-11,11-OCT-11,Selim,,fr,69.157.157.26,jeanpasselin@sympatico.ca,13579960,000000120470571,5,5,non,5
267530,12-OCT-11,09-OCT-11,Brenda,,en,67.68.208.93,dpalumbo@bell.net,13560922,000000120441385,4,4, The service I received was perfectly satisfactory. I don't feel anything more should have been done.,4
267531,12-OCT-11,03-OCT-11,Brenda,,en,70.31.22.204,shifmanhh@bell.net,13496490,000000120308725,2,1,"Listen to my main complaint.  In the last several months, my outgoing email has been changed from shaifmanhh@shifman.org to shifmanhh@bell.net.  This is because of a change you have made.  In all my years of using email with several providers, none (including Bell up to a few months ago) ever changed my personal server name (shifman.org) with their own.  It is inconvenient for me and I don't like it.  The Bell person on the line never acknowledged it as a problem.",2
267532,12-OCT-11,11-OCT-11,Slim,,fr,174.88.59.88,slimsed@sympatico.ca,13587170,000000120480986,5,5,,5
267533,12-OCT-11,11-OCT-11,Juliio,,en,74.12.2.225,mhleiss@bell.net,13583232,000000120486154,4,3,I was attempting to use a wireless connection from my computer. Unfortunately this unit does not have the correct modem for wireless. ,5
267534,12-OCT-11,10-OCT-11,Romy,,en,69.158.88.126,pcharron000@sympatico.ca,13570892,000000120453717,4,4,not broken down in the first place,4
267535,12-OCT-11,06-OCT-11,Innocent,,en,70.29.32.89,anordam.viray@bell.net,13527246,000000120386125,5,4,,5
267536,12-OCT-11,11-OCT-11,Prince,,en,70.52.87.121,umair514@sympatico.ca,13588312,000000120477198,1,1,Not lie to customers and tell them the fucking truth!!,1
267537,12-OCT-11,11-OCT-11,Sana,,en,74.14.200.207,alanfricker@bell.net,13573720,000000120478511,5,5,Nothing I can think of.,5
267538,12-OCT-11,10-OCT-11,Mudilyar,,en,76.68.90.39,watts6@sympatico.ca,13572816,000000120453847,5,5,,5
267539,12-OCT-11,11-OCT-11,Irving,,en,70.48.127.74,helenealex@sympatico.ca,13579054,000000120478408,5,5,"nothing.the person that helped me was helpfull,patient,and friendly.he is a credit to your organization.",5
267540,12-OCT-11,11-OCT-11,Sihem,,en,74.15.64.12,maureen.bissonnette@sympatico.ca,13582970,000000120474298,,,"You'll have to ask my husband, Pierre Maheux at pierre-maheux@sympatico.ca
(in French please) as he shares the same account and he is the one who had problems with Windows live.
Maureen Bissonnette",
267541,12-OCT-11,11-OCT-11,Grace,,en,50.100.38.204,peg-ray@sympatico.ca,13584910,000000120476980,5,5,,3
267542,12-OCT-11,11-OCT-11,Brianna,,en,184.147.203.140,chun9x@sympatico.ca,13575884,000000120480199,2,4,,
267543,12-OCT-11,11-OCT-11,Amir,,fr,174.94.69.80,cptkirk1701959@bell.net,13576208,000000120486300,2,1,j'aimerais que ma ligne de téléphone soit indépendante de ma ligne d'internet car à chaque fois qu'il y a des distortions dans ma ligne téléphonique je n'ai plus d'internet.,3
267544,13-OCT-11,12-OCT-11,Gavin,,en,70.31.23.161,ffifi@sympatico.ca,13593530,000000120487496,4,3,,5
267545,13-OCT-11,12-OCT-11,Nelson,,en,76.69.28.210,r.a.beanie@sympatico.ca,13599798,000000120503844,3,3,Nelson did the best he could to assist me . We did not resolve my pc problem but he reffered me to another rep. who assisted me with my wireless problem. I will see in the next few days if the problem is resolved. Both people were very patient considering my lack of computer knowledge. Nelson and Ella were very polite.,5
267546,13-OCT-11,12-OCT-11,Joseph,,en,184.146.122.32,walter.colussi063@sympatico.ca,13602660,000000120509938,5,5,,5
267547,13-OCT-11,12-OCT-11,Ashwini,,en,174.95.207.159,mskitt@sympatico.ca,13598676,000000120498514,5,5,nothing.,5
267548,13-OCT-11,12-OCT-11,Abderrahmane,,fr,184.151.127.242,labriejf@bell.net,13596642,000000120489743,1,1,offrir une meilleur compensation,1
267549,13-OCT-11,12-OCT-11,Chad,,fr,74.15.148.230,rosaire.roy@sympatico.ca,13600530,000000120501544,5,5,,5
267550,13-OCT-11,12-OCT-11,Mehdi,,fr,142.217.34.218,masohu@sympatico.ca,13597922,000000120509426,5,5,"moins d'attente, mais je ne peux pas en dire autant de bell mobilité",4
268085,11-OCT-11,09-OCT-11,Nicholas,,fr,76.68.182.90,suzanne.lanouette001@sympatico.ca,13564388,000000120442890,5,5,,5
268086,11-OCT-11,10-OCT-11,Daniel,,en,65.92.48.23,quinlan13@sympatico.ca,13571106,000000120456096,5,5,NOTHING,5
268087,12-OCT-11,11-OCT-11,Krishnan,,en,70.26.46.66,egillibrand@sympatico.ca,13577456,000000120485460,5,5,,3
268088,12-OCT-11,11-OCT-11,Joshua,,en,69.159.111.88,srgandhi@sympatico.ca,13587334,000000120472756,4,4,Find a way to get ther right person to solve the problem. I was referred to Joshua after the first person was unable to help me or even understand my problem. I wasted 10 minutes of my day.,3
268089,12-OCT-11,12-OCT-11,,,en,174.88.177.209,,,,1,1,,1
268090,12-OCT-11,11-OCT-11,Danielle,,en,76.67.105.61,b.dalton@sympatico.ca,13574418,000000120459594,1,1,"l have the operator very abrupt and rude , she definetly has a very very bad attitude and l felt the call l made was upseting to me, and l ponder whether l will go to another company for my internet",1
268091,12-OCT-11,11-OCT-11,Rebecca,,en,70.27.69.40,r.a.phipps@sympatico.ca,13585346,000000120475868,5,5,Nothing at all.  Completely satisfied.,5
268092,12-OCT-11,11-OCT-11,Roy,,en,74.14.1.226,sdineley@sympatico.ca,13586808,000000120485958,5,5,"Keep using qualified prople like Roy, that we all can understand , excellent speaker, clear and concise.",3
268093,12-OCT-11,11-OCT-11,Pradeep,,en,70.27.71.204,keithanita@sympatico.ca,13581064,000000120473890,5,5,Nothing,5
268094,12-OCT-11,11-OCT-11,Anthony Florence,,en,204.101.19.140,dinallo@sympatico.ca,13576960,000000120467698,4,3,"He was good but last night my internet went out again so I am back to square one with the problem. Anthony told me that a modem has been ordered. I hope it arrives soon. I really think I should get 100% refund for October now instead of 50%. As well, this was so frustrating for us over the weekend spending time on trying to get it back up and running that I really am considering Rogers. Will you do anything to keep me as a ""happy"" customer...like a discount?",3
268095,12-OCT-11,11-OCT-11,Carlton,,en,69.159.184.147,ken.forsythe@sympatico.ca,13581098,000000120484019,1,1,Your agent lied to me. He told me that my problem would be resolved soon. After 4 weeks of having this problem unresolved I said that was not an acceptable answer. I demanded to know when it would be resolved. He then checked and reported to me that the problem would never be resolved.,1
268096,12-OCT-11,11-OCT-11,Hector,,en,70.53.108.245,dachshalott@sympatico.ca,13576366,000000120479089,5,5,Less wait time ( but i did not have to wait very long ) ,5
268097,12-OCT-11,11-OCT-11,Hedi Sadek,,fr,174.91.200.102,jdandurand@sympatico.ca,13579860,000000120472708,3,3,Régler mon problème au premier appel que j'ai fait au mois de mars.  C'est la 4e fois que j'appelle pour une mauvaise facturation sur le même sujet.  J'ai perdu confiance au niveau de la facturation.,2
268098,12-OCT-11,11-OCT-11,Oscar Ernesto,,en,64.228.95.5,conscott@sympatico.ca,13576142,000000120481102,2,1,Fixed my issue,
268099,12-OCT-11,11-OCT-11,Hassiba,,fr,142.39.230.100,aurelie.gauthier@sympatico.ca,13574368,000000120460740,5,5,"La suggestion de votre conseillère a réglé mon problème.

Merci beaucoup",5
268100,12-OCT-11,11-OCT-11,Linda,,en,70.27.233.69,francesandjim@sympatico.ca,13578028,000000120477635,5,5,I was very happy with my service.,5
268101,12-OCT-11,11-OCT-11,Venkatesh,,en,70.52.165.100,lucasandellen@sympatico.ca,13582274,000000120461892,5,3,"This particular experience was quite decent.  However, due to my overall dissatisfaction with bell - email interruptions, pricing, brutal loyalty to me as a long tenured customer, etc, etc - I would not recommend.  I am in fact cancelling my services this week and switching to a competitor.",1
268102,12-OCT-11,11-OCT-11,Mohan,,en,174.92.91.219,zmarko@bell.net,13589098,000000120459312,5,5,No person from India the country!,5
268103,12-OCT-11,11-OCT-11,Prue,,en,70.31.30.94,jane.sobol@sympatico.ca,13579698,000000120468507,3,2,"A friend of mine got Fibe 25 (with a cap of 165GB for being with Bell for 3 yrs. I have been with you for almost 10 and used to have unlimited, until two yrs ago and couldnt offer me the same deal. Ended up being offered Fibe 16 plus the 120GB pack. Yesterday I had to call again to upgrade to FIBE 25 PLUS a $5 block of 40 Gb. while doing this Retentions bacame aware that my internet and bundle were not ""bundled"" and I had missed a $5 discount per month all this time. I'm very dissapointed that you guys couldnt increase the Fibe 25 cap to 165 Gb at no charge as a sign of appreciation for this mistake. Please note that I've made three calls to Bell in the last three days and the comments above refer to loyalty. Prue in particular was very helphul and she was very good as a level 1 CSR. Too bad you didn't send me a survey for the other calls. I have my cell phones with Telus and in a perfect world I would love to do the triple play with you guys but, Telus is offering me a package that rewards my loyalty and I feel like Bell just doesnt. If you were to match my mobile pland I would have everything with you in a second. Feel free to contact me for any further comments.  ",3
268104,12-OCT-11,11-OCT-11,Ravi,,en,70.49.178.43,tedlethbridge@sympatico.ca,13587868,000000120459261,4,4,english still requires to be better spoken but it is getting better,4
268105,12-OCT-11,11-OCT-11,Mauricio,,en,70.27.6.171,pszabunio@sympatico.ca,13585294,000000120462007,2,4,"I am unable to assess Bell internet services (technical support) just through this one, recent experience, since for me it only added up to years of struggle with Bell internet assistance.  Based on my overall (6 years) experience, I would have never recommended Bell Internet to anyone.  Especially on-phone customer service is unacceptable; yesterday I was held on-phone for 45min 44 sec (!) just to be advised I need a technician on-site. Most of the time, an accent of the on-phone interlocutors is so thick, one can barely understand what they say.  There is one positive aspect of these experiences, on-site/at home technicians are quick, nice and eventually solve my problems.",2
268106,12-OCT-11,11-OCT-11,Mariama,,fr,70.52.22.85,twinsaccessoire@sympatico.ca,13588290,000000120478695,1,1,"d etre plus corect quand vous proposer,,

et dire bien les choses ,,vousa aves un personnel non profissionel ",1
268107,12-OCT-11,11-OCT-11,Lobna,,fr,76.69.110.4,widepulse@bell.net,13588716,000000120459323,5,5,"Rééditer Émilie qui cite : demeurer en ligne??? Nous ne pouvons avoir demeure sur un réseau; j'espère! Lapsus important qui me déplait chaques fois! Merci. De plus verifier la sécurité des paiements par cartes de credit: il y a des défectuosités. Finalement, vous êtes plutôt rapide mais RSVP Émilie, a des problèmes de vocabulaire. Autrement, tout va extra! Merci Bell ;0)'",5
268108,12-OCT-11,11-OCT-11,Diddharth,,en,70.54.91.142,edfine@sympatico.ca,13577418,000000120462385,4,4,i needed help in re-setting up a home server that had lost communications with my home network.  no help from Bel on this.,4
268109,12-OCT-11,11-OCT-11,Isaac,,en,66.252.151.38,patandjoan@sympatico.ca,13584754,000000120484592,5,5,none,5
266539,10-OCT-11,09-OCT-11,Sukumar,,en,174.93.62.209,nlukianovitch@sympatico.ca,13563328,000000120441008,3,1,"When you say you are going o call back in 10 minutes, please do so.  I waited over 1 1/2 hours with no call back.  I decided to call and see what was going on. ",1
266540,11-OCT-11,10-OCT-11,Anne-Marie,,fr,184.151.127.240,christianpoirier@bell.net,13566392,000000120450634,3,3,"Pour améliorer la vie de vos abonnes, vous devriez vous concentrer a 1- bien écouter les demandes des client 2- vous assurez de bien répondre a leur besoin et faire ce qu'on vous demande aussitôt 3- gérer les demandes au PC 4- vérifier tout le temps les notes aux dossier des clients, pcq je ne sais pas combien de tabarnak de fois que je vous contacte pour plusieurs raisons et qu'on me répond que c'est note au dossier et que les changements seront effectifs le mois suivant, sans qui'ils le soient. C'est ce qui fait qu' on est oblige de vous rappeler, de vous rappeler et vous rappeler encore et encore et encore.... Criss

Sérieusement, je commence a en avoir plein le dos de vous. C'est toujours complique, vos factures sont indecodables et on ne paye jamais le même montant par mois va savoir pourquoi.

La je suis prive d'Internet ( mon travail se fait a 80% la dessus) a cause de VOTRE oubli. Je me demande si ça vaut vraiment la peine que je vous appele pour un crédit sachant très bien que j'en ai pour minimum 30 minutes au cell. Avec 200 min par mois ça gruge mon forfait avec vous et ça risque de simplement me mettre en criss 2 fois plus.

",1
266541,11-OCT-11,10-OCT-11,Steph,,en,64.229.84.129,ajgd.dec@sympatico.ca,13565306,000000120449665,5,5,Nothing,5
266542,11-OCT-11,10-OCT-11,Juan,,fr,70.51.31.134,jch@bell.net,13568456,000000120448054,5,5,,5
266543,11-OCT-11,10-OCT-11,Neha,,en,174.95.203.77,dougpl@sympatico.ca,13567126,000000120447901,5,5,Nothing. Neha was extremely helpful & very patient with my ineptitude.,5
266544,11-OCT-11,07-OCT-11,Oliver,,en,199.119.232.1,wl.sayers@sympatico.ca,13551262,000000120411438,2,1,Bell is over riding my business e-mail to my sympatico account. No fix and no heads up that you were doing this.,
266545,11-OCT-11,10-OCT-11,Karla,,en,69.156.95.58,alan_henderson@sympatico.ca,13565350,000000120453777,1,1,After four calls I am still getting duplicate emails!,2
266546,11-OCT-11,10-OCT-11,Silvia,,en,70.31.76.156,magennis@sympatico.ca,13569728,000000120449682,5,5,,5
266547,11-OCT-11,09-OCT-11,Noureddine,,fr,216.218.29.170,ldac@sympatico.ca,13562432,000000120444709,3,5,"J'ai du parler à trois personnes avant d'avoir réponse à ma demande; la premiere personne ne voulait que me vendre de nouveaux produits alors que le but de mon appel était de vs avisez que ça fait 3 ans que je paie pour un service qui n'est meme pas offert ds mon quartier",4
266548,11-OCT-11,03-OCT-11,Edwin,,en,76.64.122.116,pete.boucher@sympatico.ca,13494666,000000120316488,5,5,Would like to hear more english speaking Canadians,5
266549,11-OCT-11,10-OCT-11,Venkatesh,,en,174.95.214.171,dayphope@bell.net,13566846,000000120457353,4,4,I'm scared: you have sent this e-mail to an address that I never asked for and which has supposedly been de-activated. My address is dayphope@on.aibn.com. Where did you get the address dayphope@bell.net???,3
266550,11-OCT-11,10-OCT-11,Mohammed,,en,65.92.54.14,wgriffey@bell.net,13572860,000000120451049,5,5,nothing it was great.,5
266551,11-OCT-11,10-OCT-11,Radhika,,en,38.99.130.61,karim.talib040@sympatico.ca,13569014,000000120456102,4,4,"Less automated answering service - although the automated answering service was well organized, I had to go through many steps to reach an operator.
",3
266552,11-OCT-11,10-OCT-11,Wael,,fr,74.12.164.244,claudette.lizotte@sympatico.ca,13566452,000000120454298,1,1,,1
266553,11-OCT-11,07-OCT-11,Manonmani,,en,184.148.130.75,norvern@sympatico.ca,13547930,000000120402828,3,3,Language accent is a problem especially for seniors,4
266554,11-OCT-11,03-OCT-11,Liz,,en,206.186.8.130,harito@sympatico.ca,13489564,000000120296493,4,4,,4
266555,11-OCT-11,10-OCT-11,Evangeline,,en,74.216.218.253,claude469@sympatico.ca,13566444,000000120447715,3,3,"You have people from the Philipines and Moncton NB trying to convince me that they know everything about the market, the area and the demographics of where I am situated. It was proven during my conversation with the two customer reps that they had no clue. How can I truly discuss/negotiate when the other party has no clue?",3
266556,11-OCT-11,10-OCT-11,Anne,,en,70.24.174.231,k.fong@sympatico.ca,13568968,000000120455731,5,5,Not much.,5
266557,11-OCT-11,10-OCT-11,Joanne,,en,70.53.31.220,jesisler@bell.net,13568560,000000120450653,5,5,,5
266558,11-OCT-11,10-OCT-11,Vikram,,en,70.27.205.249,donnart6@sympatico.ca,13567104,000000120453277,5,5,I'm not sure I could think of any way this could have gone better. The patients and knowledge shown by your techs is ammazing! Thank you for all your help,5
266559,11-OCT-11,10-OCT-11,Addu,,en,65.95.95.101,awatkinson@sympatico.ca,13565744,000000120449293,1,1,Addu could not understand my issue. She passed me on to a more senior person who left me on hold for 25 minutes without even acknowledging me. I finally hung up.  Someone called a couple of hours later and said she did not deal with email issues....she wanted me to call another number and sit on hold again.  I asked her to have someone call me when they were ready to deal with my problem.  Noone called.,1
266560,11-OCT-11,10-OCT-11,Ronald,,en,174.89.137.229,heltin@sympatico.ca,13568068,000000120448534,4,4,Keep the explanations simple and non technical.,4
266561,11-OCT-11,25-SEP-11,Adel,,fr,174.91.255.102,renebinettte@bell.net,13393592,000000120131907,1,1,toujour defectueux,1
266562,11-OCT-11,10-OCT-11,Juan Carlos,,en,174.88.102.37,allan.moss@sympatico.ca,13565410,000000120450941,5,5,,5
267008,11-OCT-11,07-OCT-11,Aquiles,,en,70.29.92.70,lrthatcher@sympatico.ca,13546176,000000120416549,4,5,Made it easier to hear and understand the agent.  Accent was a little hard to understand and the volume of the agent too low even though my receiver was turned up.,5
267009,11-OCT-11,10-OCT-11,Mohamed Amine,,fr,70.48.109.10,bourgoin4@sympatico.ca,13566034,000000120447358,4,4,,5
267010,11-OCT-11,10-OCT-11,Bhavana,,en,69.157.5.4,senga9@sympatico.ca,13571840,000000120455518,5,5,"All I can say is the technicians on  the phone, trying to address a problem, have been so patient and have satisfied me and I will continue to use bell always for this service .",5
267011,11-OCT-11,09-OCT-11,William,,en,65.94.96.136,rita.hancock@sympatico.ca,13563778,000000120442095,4,5,,5
267012,11-OCT-11,10-OCT-11,Umesh,,en,99.224.54.183,patricia.fukumoto@sympatico.ca,13570830,000000120456469,1,1,"I have been waiting 4 days (96 hrs!) talked to 2 different customer service reps, asked that a code to unlock the service be sent to my cell phone at least a dozen times.  I AM STILL WAITING FOR A SOLUTION TO MY PROBLEM",1
267013,12-OCT-11,09-OCT-11,Mukesh,,en,70.29.29.221,alan.c.mason@sympatico.ca,13559768,000000120436594,5,4,"The customer agent was patient and helpful.
My call should not have been necessary in the first place. The e-mail password change procedure insisted on sending an e-mail to a non-existent or obsolete e-mail address.  I did not wish to send such an e-mail. Even with help it was difficult to delete the non-existent
e-mail address. In the end we could not eliminate it completely. This suggests that you should change or simplify the procedure for people who have only one current e-mail address.  ",5
267014,12-OCT-11,30-SEP-11,Nesrine,,fr,70.31.247.139,flacoste001@sympatico.ca,13456932,000000120238840,3,4,"Pour cet appel seulement car j'ai fait environ 10 appels à d'autres services de Bell en autre pour la télévision et j'ai été très mal servi, personnes ne répond la même chose. ",
267015,12-OCT-11,02-SEP-11,Afef,,fr,70.31.247.139,flacoste001@sympatico.ca,13096049,000000119600810,3,4,Pour ce qui concerne cet appel mais pas d'autres dans les autres ervices,
267016,12-OCT-11,28-SEP-11,Alex,,en,184.148.122.193,crdavies@bell.net,13427908,000000120204692,3,3,Trouble shoot you own security program,5
267017,12-OCT-11,10-OCT-11,Ghislain,,en,70.29.237.113,brian.aboulehaf@sympatico.ca,13566072,000000120447617,4,4,,4
267018,12-OCT-11,11-OCT-11,Raul,,en,70.52.144.138,mmulcair@sympatico.ca,13583616,000000120486344,5,5,,5
267019,12-OCT-11,08-OCT-11,Samantha,,en,174.95.214.207,dougandsusan@sympatico.ca,13553691,000000120429043,2,1,I found the rep's command of the english language to be sadly lacking.,1
267020,12-OCT-11,11-OCT-11,Carolina,,en,76.68.140.241,13stan@bell.net,13573062,000000120486125,5,5,"Carolina's patience,good humour, knowledge, but most importantly her persistence gave me great confidence that she was doing, and did, everything possible to solve my problem.  Unfortunately, as she determined,the problem is in the computer itself, so she was unable to correct it.",5
267021,12-OCT-11,11-OCT-11,Radhika,,en,70.29.64.13,srittenberg@sympatico.ca,13587338,000000120481213,4,4,,4
267022,12-OCT-11,11-OCT-11,Luis,,en,74.15.77.7,t.marziali@bell.net,13587750,000000120477651,5,4,Cant think of anything,5
267023,12-OCT-11,11-OCT-11,Porushotham,,en,174.95.151.174,lmorand@sympatico.ca,13582084,000000120471842,4,4,,4
267024,12-OCT-11,11-OCT-11,Nicholas,,en,64.229.237.89,jkupisz@sympatico.ca,13580220,000000120486527,4,4,put on hold ???,5
267025,12-OCT-11,11-OCT-11,Patricia,,en,70.26.47.202,bruce.morrison4@sympatico.ca,13575178,000000120485638,4,3,"update the modem to current minimum requirements you offer. We had as your technician said ""i dont know why you even have this garbage modem its so outdated"". If you truly wish to offer the best service the modem issue could be resolved quickly. The corp knows how many OLDER units in use and MY suggestion would be the CORP send out the NEW UNITS to the clients with the OLDER units and request the return of the OUTDATED units with a prepaid box...then ALL of your client WILL HAVE THE MOST UPTO DATE HARDWARE, not the crap you leave in our homes AND you wonder why WE ARE LOOKING AT OTHER OPTIONS FOR OUR SERVICES!
Basically I guess I am asking MA BELL for service in a service oriented industry....IMAGINE! Service in a Service business...who would have thought!",2
267026,12-OCT-11,11-OCT-11,Porushotham,,en,184.147.8.202,scdc1@sympatico.ca,13586752,000000120483378,5,5,"nothing right now
",4
267027,12-OCT-11,11-OCT-11,Mudilyar,,en,174.91.84.47,frankraposo8@sympatico.ca,13578102,000000120480996,5,5,nothing,5
267028,12-OCT-11,11-OCT-11,Suraj,,en,70.31.107.14,mark.terry.wilson@sympatico.ca,13582806,000000120484163,5,4,,4
267029,12-OCT-11,11-OCT-11,Mike,,en,174.88.51.230,pollard3@sympatico.ca,13585196,000000120463382,5,5,"
Bring Fibe TV to Ajax real soon.",5
267030,12-OCT-11,11-OCT-11,Twinx,,en,174.91.81.58,lvnsky@sympatico.ca,13582328,000000120472402,5,5,nothing,5
267031,12-OCT-11,11-OCT-11,Salvador,,en,184.146.100.222,sharon.lucas@sympatico.ca,13586972,000000120485066,5,5,,5
267032,12-OCT-11,11-OCT-11,Oliver,,en,50.101.228.117,phil.barratt@sympatico.ca,13584996,000000120479437,5,5,Nothing,4
267033,12-OCT-11,11-OCT-11,Walter,,en,70.31.227.136,momsurette@sympatico.ca,13583698,000000120472831,3,1,"Provide technicians who speak our language instead of sending us off to other countries where we have to struggle to understand what the techie is saying. We must have some people ""right at home"" who can provide the necessary information abut our computers ",
267034,12-OCT-11,05-OCT-11,Nizar,,fr,69.159.89.83,k.tremblay@bell.net,13519420,000000120368094,5,5,"Pour le soutien technique on m'a très bien répondu.
Toutefois, le mois passé j'ai demandé de m'enlever le Sécurité plus sur la facture pcq je ne m'en ai jamais servi et que je paye ce service inutilement depuis des mois.On m'a dit que ce serait fait sur cette dernière facture et je suis encore facturé pour ça. Alors, je totalement insatisfaite de ça et je veux que ce compte soit clarifier pour de bon pcq je devrai mettre fin à mon adhésion à vos services.",
267035,12-OCT-11,01-OCT-11,Gerardo,,en,69.158.66.228,boltonsm@sympatico.ca,13467802,000000120278684,5,5,,5
267036,12-OCT-11,06-OCT-11,David,,en,69.156.80.225,djrick@bell.net,13529618,000000120386852,1,1,"cant even put my name on bill properly, in the past 3 months i have had the worse service in my life .  Second i which Bell was a Canadian company  .....need i say more 
",
267037,13-OCT-11,12-OCT-11,Diego,,en,174.91.108.177,viottorio.mascaro055@sympatico.ca,13602586,000000120495588,5,5,nothing,5
267038,12-OCT-11,11-OCT-11,Azza,,fr,67.68.183.173,giseler@sympatico.ca,13578516,000000120477564,5,4,,5
267551,12-OCT-11,11-OCT-11,Michael,,en,70.29.17.65,b_lou@sympatico.ca,13574450,000000120482523,4,4,I'm still confused about the bill I got online for $37.23.,5
267552,12-OCT-11,10-OCT-11,Ricardo,,en,70.51.91.168,gabbie97@sympatico.ca,13567606,000000120449076,5,5,,5
267553,12-OCT-11,11-OCT-11,Haythem,,fr,69.157.174.95,mkalinowska@bell.net,13583536,000000120471364,4,4,,5
267554,12-OCT-11,11-OCT-11,Dawood,,en,65.94.64.157,l_faughnan@sympatico.ca,13581470,000000120460407,5,5,,5
267555,12-OCT-11,11-OCT-11,Sinu,,en,70.48.53.106,rschlesiger@sympatico.ca,13586306,000000120479860,5,3,"I am not sure, because I am still somewhat computer illiterate, but I found out, that the problem was with my computer and was able to solve it",5
267556,12-OCT-11,04-OCT-11,Kathy,,en,70.50.5.176,butikofer@bell.net,13500374,000000120335726,2,1,"realized that they where not able to fix the problem right off the BAT
On the other hand the service person that attended our place was super and freindly as well as qualified
THANKS",4
267557,12-OCT-11,11-OCT-11,Reuben,,en,174.89.131.28,ingramsei@bell.net,13579354,000000120471648,5,5,,3
267558,12-OCT-11,27-SEP-11,Kevin,,en,65.95.244.108,kw.leavitt@sympatico.ca,13418388,000000120183183,4,4,,4
267559,12-OCT-11,11-OCT-11,Oscar,,en,70.27.162.11,bdilworth@sympatico.ca,13574612,000000120485878,5,,,
267560,12-OCT-11,11-OCT-11,Adel,,fr,65.92.217.203,jovic40@sympatico.ca,13580566,000000120485694,5,5,Continuer votre beau travail,5
267561,12-OCT-11,11-OCT-11,Shinoj,,en,74.15.4.121,rockem5@sympatico.ca,13586050,000000120486088,5,5,nothing...call was connected right away...great phone service to resolve my issue with email.,5
267562,12-OCT-11,11-OCT-11,Lamya,,en,64.229.27.66,wslipetz@sympatico.ca,13588780,000000120465760,4,3,better value for being a long time customer,3
267563,12-OCT-11,11-OCT-11,Mary,,en,70.48.215.32,myrnaaken@sympatico.ca,13584012,000000120469463,5,4,,4
267564,12-OCT-11,11-OCT-11,Duncan,,en,76.69.132.138,rcibulka@sympatico.ca,13585626,000000120473574,4,4,,5
267565,12-OCT-11,11-OCT-11,Tyler,,en,74.198.9.248,sanjaygupta10@sympatico.ca,13586622,000000120486309,4,4,,4
267566,12-OCT-11,11-OCT-11,Karina,,en,69.159.185.233,izze@sympatico.ca,13579448,000000120467442,5,5,,5
267567,12-OCT-11,11-OCT-11,Sarah,,fr,70.51.201.226,jeanmarccolette@sympatico.ca,13579946,000000120475192,4,5,,5
267568,13-OCT-11,11-OCT-11,Mohamed,,fr,76.67.168.49,simouz@bell.net,13571972,000000120458746,5,5,Le service de M. Mohamed été excellent.,1
267569,13-OCT-11,12-OCT-11,Martin,,en,67.70.201.118,sunray9@bell.net,13601728,000000120488067,4,5,Replace Emily but a real person.,4
267570,13-OCT-11,12-OCT-11,Med Ali,,fr,70.30.148.14,mbegin@bell.net,13597978,000000120509441,5,5,,5
267571,13-OCT-11,12-OCT-11,Carolina,,en,70.27.68.240,dorothylees-blakey@sympatico.ca,13592906,000000120503761,4,3,,5
267572,13-OCT-11,12-OCT-11,Michel,,en,76.67.19.168,vaugh27@sympatico.ca,13602500,000000120504849,5,5,,5
267573,13-OCT-11,11-OCT-11,Kevin,,en,76.69.1.191,don_@bell.net,13577106,000000120466406,5,5,"not send me 2 disconection notice in 3 days considering i am only not even a month behind.disconnect me because i wont pay the 2 months at a time .noway will be getting another sattelite company on less this matter can be resolved.i am going to send an email of to the ceo of bell to see if this problem can be resolve.thank you very much .
",2
267574,13-OCT-11,11-OCT-11,Julien,,fr,70.30.193.219,y.beaulieu@bell.net,13588844,000000120477673,3,4,"Pour un monopole comme Bell vous devriez
mieux écoutez votre clientèle et plus attentif a leurs demandes.En plus une meilleur communication quand y a des changements au sujets de leurs forfaits
sans avertissements.Ce n'est pas la première fois que cela arrive.  ",3
267575,13-OCT-11,12-OCT-11,Christine,,en,174.92.103.147,janbrian1969@bell.net,13595174,000000120493130,5,5,"nothing, unless the process could have been done by me online - also, the 310-bell # does not work when using Magicjack voip service - had to look up a number in my operating manual",5
267576,13-OCT-11,12-OCT-11,Badreddine,,fr,209.87.251.230,claude_piche_8@sympatico.ca,13591794,000000120508423,2,3,Le 11 octobre vers les 16:30hrs j'avais fait aussi un appel pour le même problème du power supply de modem. J'avais spécifier que j'avais un modem 2wire mais on ma envoyer un power supply pour un vieux modem 6300. J'ai du refaire un appel le 12 octobre après avoir reçu la movaise pièce ce qui rajoute au delais de ne pas pouvoir profiter de mon accès internet.  Je doit attendre d'être au travaille pour pouvoir faire mes recherches et acceder a mes couriel.  En plus la personne qui ma servi qui est en Tunisie a de la difficulter a compredre comment les adresses résidentiel fonctionne a Canada.  Je suis désu de ne pas pouvoir me faire servir par un Canadien surtout que Bell est une entreprise CANADIENNE.,3
267577,13-OCT-11,12-OCT-11,George,,en,216.171.104.142,dkastro@sympatico.ca,13592762,000000120504597,4,4,,3
267578,13-OCT-11,12-OCT-11,Jason,,fr,174.92.230.72,dlcharb@sympatico.ca,13592784,000000120492152,5,5,,4
267579,13-OCT-11,12-OCT-11,Josue,,en,65.93.148.43,m.rys@sympatico.ca,13597420,000000120511611,1,1,,1
267580,13-OCT-11,12-OCT-11,Ashwini,,en,70.53.140.225,swallan2@sympatico.ca,13601780,000000120507781,5,5,"Strangely, though our bell mail connection had been inactive for about 2 hours before we called, it was suddenly restored during our call, even as we were describing the problem. ",5
267581,13-OCT-11,12-OCT-11,Carolina,,en,184.147.17.32,mgbill@sympatico.ca,13598220,000000120488556,4,3,,
267582,13-OCT-11,12-OCT-11,Vijay,,en,70.29.123.71,marshj29@sympatico.ca,13597816,000000120492856,1,1,I am still awaiting a phone call from the 10.51 chat.  He was to call at 1.00pm I waited until 3.40 and had to go out.  I have hooked up my laptop direct to the modem as he suggested and am waiting for his call re getting wireless working.,2
267583,13-OCT-11,12-OCT-11,Mariem,,fr,65.93.50.86,thalystfran@sympatico.ca,13602040,000000120488341,5,5,,4
267584,13-OCT-11,12-OCT-11,Milo,,en,76.68.188.76,georgekicak@bell.net,13593984,000000120488066,5,5,"Not much,the problem was on the other end (recepient e-mail)",5
267585,13-OCT-11,12-OCT-11,Andy,,en,174.89.29.41,riaan@sympatico.ca,13600188,000000120487841,1,1,To help me correct the problem,2
267586,13-OCT-11,12-OCT-11,Devin,,en,184.145.72.150,vpeckham@sympatico.ca,13602620,000000120504096,5,4,,5
267587,13-OCT-11,12-OCT-11,Arun,,en,184.144.19.162,diane.nichol@sympatico.ca,13592664,000000120501869,5,5,,5
267588,13-OCT-11,12-OCT-11,Aurea,,en,76.66.126.226,k.donohue@bell.net,13596176,000000120504704,2,1,"customer care rep said he would call back on cell phone in 1/2 hour; he did not return call at all.Very unsatisfactory.",2
267589,13-OCT-11,12-OCT-11,Karim,,fr,174.93.208.175,artur.stumpf@sympatico.ca,13590310,000000120505796,5,5,non c'etait bien,4
267590,11-OCT-11,08-OCT-11,Kumar,,en,74.198.9.151,stan.petric@sympatico.ca,13558648,000000120431032,5,4,Less wait time,4
267591,11-OCT-11,29-SEP-11,Ruth,,en,74.198.9.151,stan.petric@sympatico.ca,13451254,000000120226031,5,4,Less wait time,4
268110,12-OCT-11,11-OCT-11,Brett,,en,64.231.100.188,smarter1@sympatico.ca,13587182,000000120466450,5,5,,5
268111,13-OCT-11,12-OCT-11,Saifuddin,,en,76.69.15.224,j.pirrie@sympatico.ca,13594968,000000120499158,5,5,better headset. there seemed to be some distortion.,5
268112,13-OCT-11,11-OCT-11,Sarra,,fr,67.68.124.57,desroches3@sympatico.ca,13576844,000000120470523,1,1,"Poser plus de questions. Essayer plusieurs façon de régler le problème. La personne au soutien technique (Sarra) n'a pas du tout résolu le problème, elle a pris la solution facile, soit que je contact microsoft. Le technicien du magasin ou l'ordinateur a été acheter a trouvé le problème en moins de 5 minutes. 
Reçu un très mauvais service de la part du soutient technique de Bell. Il faudrait revoir vos modes de communication avec la clientèle qui ne connais rien aux ordinateurs et accès internet. J'espère ne plus avoir affaire avec votre employée Sarra au soutient technique pour internet. La langue est un obstacle au soutien technique.",1
268113,13-OCT-11,12-OCT-11,Youssef,,fr,174.94.100.177,p.lomonaco@sympatico.ca,13599220,000000120494530,5,4,,5
268114,13-OCT-11,12-OCT-11,Ricardo,,en,174.91.118.36,bshele@sympatico.ca,13591142,000000120501830,5,3,"Not sure if you can fix problem, modem still disconnects every time the phone rings.

The issue I did call about getting my laptop to log onto net was resolved though. Ricardo ( ?) was great and patient as I ran from desktop to laptop to netbook.",4
268115,13-OCT-11,12-OCT-11,David,,en,74.15.70.169,emma09@sympatico.ca,13593270,000000120493558,5,5,"Keep people like David on your stall andstop hiring  people thatcan't speak english, When I call and get someone from India,China or wherever I just hang uo",3
268116,13-OCT-11,12-OCT-11,Richard,,fr,70.30.152.251,jmlefebvre@sympatico.ca,13595692,000000120503527,5,4,,4
268117,13-OCT-11,12-OCT-11,Jonas,,fr,70.30.152.251,jmlefebvre@sympatico.ca,13595694,000000120504534,5,5,,4
268118,13-OCT-11,12-OCT-11,Cindy,,en,74.15.29.63,kevinlovelace@sympatico.ca,13596384,000000120510277,5,5,Have someone who spoke clearer english,4
268119,13-OCT-11,12-OCT-11,Alex,,en,174.88.207.132,chrisjtrish@sympatico.ca,13591680,000000120500135,5,4,I didn't want to have to have another e-mail address for my business.,4
268120,13-OCT-11,12-OCT-11,Aswathy,,en,174.95.189.160,bkennedy@bell.net,13590832,000000120491064,4,5,"I would have appreciated a response when I first submitted the problem by e-mail.  Although I threatened moving to another ISP, no one contacted me to determine the true nature of the problem.",4
268121,13-OCT-11,15-SEP-11,Gilberto Jose,,en,12.3.100.218,terrybone@sympatico.ca,13274076,000000119911184,3,3,"Router was delivered to wrong address by courier. Fortunately the person that received it in error brought it to my residence. Unfortunately it sat on their front step for approx 13 days in the rain etc.

Opened the box to find the telephone connection cable missing. Instructions recommended not to use any other cables other than those supplied.

Apparently Bell second a second router which I have not received and should not be charged for. I have got the system up and running with the original unit which was shipped to the wrong address.

I have experienced for months down load and upload rates at speeds far less than I was paying for with the original speed stream 5200 modem.

May be time to look for alternative 
internet providers ",2
268122,13-OCT-11,02-OCT-11,Gabriela,,en,12.3.100.218,terrybone@sympatico.ca,13483672,000000120282984,3,3,See comments from previous survey.,2
268123,13-OCT-11,11-OCT-11,Nawel,,fr,174.94.83.108,g.melanie@sympatico.ca,13578178,000000120469920,4,5,,5
268124,13-OCT-11,12-OCT-11,Steph,,en,64.231.112.180,marilyn022@sympatico.ca,13597732,000000120490788,5,4,,5
268125,13-OCT-11,12-OCT-11,Josue,,en,64.231.226.191,hernan.crespo@sympatico.ca,13594584,000000120502821,5,5,,5
268126,13-OCT-11,26-SEP-11,Joy,,en,74.15.30.186,don.edwards@sympatico.ca,13399070,000000120155536,5,4,Time on phone reduced -- waiting time.,4
268127,13-OCT-11,12-OCT-11,Lilian,,en,70.55.84.66,annvar@sympatico.ca,13590166,000000120490407,3,1,"I feel that it is not the fault of the representatives, Bell seems to lack the personnel or equipment to address a problem in a timely manner.
It took several calls, and a day and a half to solve my problem.",2
268128,13-OCT-11,12-OCT-11,Jean-Raynaud,,en,174.93.167.232,james.hla-aye@sympatico.ca,13595116,000000120501705,5,5,,5
268129,13-OCT-11,12-OCT-11,Claude,,en,70.55.216.239,richard.ann.robert@sympatico.ca,13600198,000000120499501,5,5,"please change my e-mail address..to new one

richard.robert2222@sympatico.ca",5
268130,13-OCT-11,12-OCT-11,Jeffery,,en,74.12.251.113,schwantzg@bell.net,13600968,000000120505222,5,5,Not a thing.  We are always impressed with the technical service we get from Bell.,5
268131,13-OCT-11,12-OCT-11,Johnny,,en,70.49.56.78,mikepearce@bell.net,13598392,000000120500008,4,5,,4
268132,13-OCT-11,12-OCT-11,Philo,,en,74.12.189.105,nflanders@sympatico.ca,13598942,000000120508822,5,5,,5
268133,13-OCT-11,12-OCT-11,Mounira,,fr,65.93.50.186,yvon.gratton@sympatico.ca,13602966,000000120491149,2,2,Que la personne soit dans la possibilité de comprendre ce que je lui dit.,2
268134,13-OCT-11,12-OCT-11,Ivan,,en,74.15.148.103,Brianandcorie@sympatico.ca,13589184,000000120498112,5,5,"The computer was okey till 7 PM but the problem started again. I will call Bell again. However, I was satisfied with the patience of the guy who assisted me.",5
268135,13-OCT-11,12-OCT-11,Andrea,,en,65.95.248.110,glenn.squire@sympatico.ca,13594158,000000120509344,4,4,Can't think of anything barring receiving a new computer free,4
268136,13-OCT-11,12-OCT-11,Jamel,,fr,184.147.252.54,andre_desmarais@sympatico.ca,13589986,000000120511293,5,5,reduire le temps d attente pour parler a un preposer,5
268137,13-OCT-11,17-SEP-11,Achref Badii,,fr,174.92.185.47,dartagnan@bell.net,13290042,000000119952862,4,5,,5
268138,13-OCT-11,12-OCT-11,Pavan,,en,70.48.105.249,peter.stait@sympatico.ca,13599490,000000120500111,3,4,Heavy foriegn accent made representative difficult to understand. He missunderstood my request. We reinitialized my modem when it was not necessary to do so.,3
268139,13-OCT-11,11-OCT-11,Abdelalim,,fr,76.67.196.74,bellau5@sympatico.ca,13574656,000000120464055,3,4,"Eviter de nous faire passer d'un conseiller à l'autre avant que notre question soit répondue.  J'ai mis 1h30 au total et 4 personnes avec qui vous m'avez mis en ligne avant d'obtenir gain de cause et ce, juste pour l'internet!  De plus, avant de modifier notre facturation à la fréquence de quasiment tous les 3 ou 4 mois, que ce soit au niveau de la téléphonie ou de l'internet, un avis par la poste serait bien apprécié; je trouve qu'il faut constamment vous surveiller si non, on a toujours des surprises.  Et comme autre commentaire, lorsqu'on appelle pour un problème de facturation, n'y a-t-il pas moyen que le conseiller puisse répondre autant aux questions de la téléphonie que d'internet, au lieu de se faire mettre en attente et de parler à un autre conseiller?  C'est très frustrant le temps qu'on doit passer en ligne avec Bell.  Merci. ",3
268140,12-OCT-11,11-OCT-11,Shyam,,en,70.48.162.26,laura.mae@sympatico.ca,13581582,000000120462128,5,5,,4
266563,14-OCT-11,13-OCT-11,Afef,,fr,70.29.142.67,daniel.brisson@sympatico.ca,13605904,000000120518978,1,5,"avant de parler a Afef , j'ai appeler une premiere fois , la préposer service
tech. ne sait pas ou semble completement
perdu a ma demande de vouloir rebatir mon reseau wifi ... et me demande mon B1
pour aceder a mon dossier ...

je ne voulait plus faire affaire avec elle , j'ai demander a parler a un superviseur , et etant donner le temps
que cela a pris , j'ai tout simplemet rappeler sachant que les probabilités
que je retombe sur un tech qui ne sait pas ce que c'est un reseau wifi etais tout de même mince .

la je suis tomber sur Afef très bonne diction belle voix mais souvent avec un ton exaspérer ce qui fini par vous metre sur les nerfs , ou vous dire des choses
comme si ont etais completement nul en informatique
je me suis tanné et j'ai mentionner que j'etais également technitien a Bell
plus tard dans la conversation , elle ma
dit vous êtes technitien , mais vous ne savez pas ça....!!!
oui je suis tech. a Bell et cela depuis
33 ans , je suis au CSR a la surveillance du reseau fibre optique niveau 3 de Bell oc192 oc 784 CPL bref
les plus gros transporteur optique de ce que represente le reseau de Bell
mais malgré ces connaissance que je suis persuader que Afef ni comprend absolument rien , démontre juste que nous avons tous nos tâche a Bell et qu'il ne sagit pas tous de la même technologie ou voir carement le même domaine

mais quand j'appel en tant que client 
je ne veut en aucun cas avoir a subir un
manque de politesse ou on se sent soudainement assez familier pour faire un commentaire désobligeant a qqn qu'elle na jamais vue.

du moment ou je lui et signaler que je commençais a perdre les nerfs et que je
n'apreciais pas cette impolitesse , elle
c'est mise a exagerer la politesse et jusqua la fin de l'appel , pour a la toute fin , voir si elle pouvait me demander une faveur !!!!

j'ai refuser

je suppose que la faveur demander aurait été justement face a ce sondage

Afef etais pas contente que j'ose prétendre qu'elle etais impolis , ma dit je vous aide depuis 45 min.

oui elle aide un client depuis peut être 45 minutes , mais a ce que je sache elle est payer pour le faire
donc le client na pas a sentir que c'est
une faveur que l'on lui fait....!

pour le reste Afef connait au moins ce que c'est un réseau wifi
mais ne devrais pas elever la voix comme elle le fait des que sa paptience
est requise.",
266564,14-OCT-11,13-OCT-11,Pierre,,en,70.27.57.75,paul.hovey@sympatico.ca,13612818,000000120523738,5,5,,5
266565,14-OCT-11,13-OCT-11,Zaccheus,,en,70.26.136.155,ayuffa@sympatico.ca,13604220,000000120529035,5,5,"I guess nothing.I was extremely satisfied,I was helped and assisted to the outmost.Thanks againand keep the good work.",5
266566,14-OCT-11,13-OCT-11,Aymen,,en,184.147.232.246,rturofsky@sympatico.ca,13614024,000000120531520,3,3,"Didn't get an email as promised with the details of The FIBE account as promised. Operator was good and friendly and pretty knowledgeable..we will wee how it all works out, but it took a very long time for the transaction and initially he couldn't find my account.",4
266567,14-OCT-11,09-SEP-11,Lahouari,,en,70.49.158.25,mu.r@sympatico.ca,13197198,000000119762065,3,4,,4
266568,14-OCT-11,04-OCT-11,Feres,,fr,76.67.89.77,allardgilbert46@sympatico.ca,13499168,000000120331670,3,2,Régler le probleme immédiatement,3
266569,14-OCT-11,13-OCT-11,Kristen,,en,70.29.82.85,fionasavage@sympatico.ca,13607166,000000120534257,5,5,Nothing   Kristen was GREAT. Hire more people like her!!!!  She was and is the reason I am a loyal Bell customer. ,5
266570,14-OCT-11,13-OCT-11,Jean-Philippe,,en,70.29.60.197,topps@sympatico.ca,13615630,000000120536001,5,5,Speaking to a person in Canada was perfect. ,
266571,14-OCT-11,13-OCT-11,Hakim,,en,74.198.9.113,bsigmund@sympatico.ca,13604882,000000120528209,1,1,You don't care. I cancelled my internet about a week a go. I received an e-mail yesterday that I received an e-mail from supportinternet@bell.ca that is spam. They say the as per my request they have provided me with a new password and gave me the password. What is that all about??? I had already cancelled. I told the rep that and he did not care. I know Bell selss all my info which is immoral but even after I cancel to scammers???? I am so far happy with rogers and will also switch phone and satellite when the opportunity comes along.,1
266572,14-OCT-11,13-OCT-11,Victor Gabriel,,en,65.95.190.59,memagill@sympatico.ca,13611494,000000120515827,3,4,Refrained from interrupting me as I was speaking. Customers want to be heard. ,3
266573,14-OCT-11,13-OCT-11,Sarra,,fr,70.50.155.252,nadonlouise@sympatico.ca,13612172,000000120514431,5,5,"Rien de plus, j'ai eu un accueil et une 
entière collaboratiion de Sarra.
Merci beaucoup",5
266574,14-OCT-11,13-OCT-11,Matthew,,en,70.48.59.74,mohns@sympatico.ca,13611902,000000120522270,4,4,,4
266575,14-OCT-11,13-OCT-11,Tarek,,fr,76.67.166.234,gilles.boileau@sympatico.ca,13607684,000000120536855,4,4,,4
266576,14-OCT-11,13-OCT-11,Philip,,en,69.157.166.106,mike.aoki@sympatico.ca,13611660,000000120528713,4,3,"This is the third time I've called about this issue. So, I would have appreciate some kind of guarantee that it would be fixed this time.",3
266577,14-OCT-11,13-OCT-11,Makram,,fr,184.144.185.29,denis.barriault@sympatico.ca,13606170,000000120535533,,,,
266578,14-OCT-11,13-OCT-11,Gilbert,,en,69.159.12.228,jenstel@sympatico.ca,13609028,000000120537574,5,5,"Normally I dread having to call you about a problem, but this time I think I was fortunate enough to have the best technician I have ever had.  Better treasure Gilbert boy - he was great - knew his stuff - was polite and got the job done.  Please acknowledge his good work. ",5
266579,14-OCT-11,13-OCT-11,Orlando,,en,76.65.141.252,kamro@sympatico.ca,13609680,000000120534418,4,4,,4
266580,14-OCT-11,13-OCT-11,Philip,,en,174.93.214.164,pstaley@sympatico.ca,13613212,000000120525035,1,1,let me talk. Don't assume that my screen looks like yours. Take time for me to explain.,1
266581,14-OCT-11,13-OCT-11,Linda,,en,174.92.122.97,kurthope@sympatico.ca,13610050,000000120530831,5,5,,5
266582,14-OCT-11,13-OCT-11,Sarra,,fr,76.65.49.51,ltperreault@sympatico.ca,13610712,000000120521581,5,5,rien ses parfait,5
266583,14-OCT-11,13-OCT-11,Melinda,,en,174.92.122.97,kurthope@sympatico.ca,13610052,000000120530341,5,5,,5
266584,14-OCT-11,13-OCT-11,Brett,,en,69.156.97.87,tickintime@sympatico.ca,13615504,000000120521735,4,4,Had to be routed through too many agents before getting to the right area to resolve the problem,3
266585,14-OCT-11,11-OCT-11,Xenia,,en,70.54.34.132,ksul@sympatico.ca,13581394,000000120478503,4,4,It took longer than I hoped it would and I had a hard time hearing the representative.,4
266586,14-OCT-11,13-OCT-11,Edwin,,en,184.147.38.238,c.a.barclay@sympatico.ca,13604948,000000120523603,5,4,,5
266587,14-OCT-11,13-OCT-11,Christine,,en,69.156.97.87,tickintime@sympatico.ca,13615506,000000120521572,2,2,agent was unable to deal with the issue and paased me to the wrong department,2
266588,14-OCT-11,13-OCT-11,Naoufel,,fr,174.93.225.206,rcaron241@bell.net,13613434,000000120531088,1,1,,1
267039,12-OCT-11,11-OCT-11,Leni,,en,184.145.102.253,4claridge@sympatico.ca,13573104,000000120465711,4,3,"Our Bell internet service for the past 8 months has been ineffective.  It disconnects hourly, every day, every month.  My husband and I have called about twice a month. Each time it is an hour of our time.  We've had 3 modems (it is not the modems) you've send multiple filters (hello, is 7 enough?) but you would not send someone to the house. FINALLY you agreed to send a tech to the house. He was very efficient and thorough.  HOPEFULLY he has corrected the problem. But it should not have taken multiple phone calls and hours of frustration to send someone to the house to check the wiring.  ",2
267040,12-OCT-11,11-OCT-11,Faqria,,en,70.26.98.88,ted.davidson@sympatico.ca,13587862,000000120474174,3,1,"Take less time to isolate the problem and don;t pass me around to various departments.",2
267041,12-OCT-11,11-OCT-11,Benazir,,en,70.29.22.145,bigbadwolf@sympatico.ca,13574820,000000120485869,5,5,Not a thing,3
267042,12-OCT-11,11-OCT-11,Irving,,en,69.156.126.196,beste458@sympatico.ca,13574745,000000120462341,3,2,"Like most calls to the tech. service, this one concerned establishing connection with the ""server""...The technician made several changes to the hook-up which resulted in my two remain ing computers can not find the server .It would seem that a basic set of setup instructions could be sent to customers thus saving us time as well as Bell/Sympatico.",4
267043,12-OCT-11,03-OCT-11,Frank,,en,174.95.52.246,etos@sympatico.ca,13488506,000000120316197,5,5,,5
267044,12-OCT-11,11-OCT-11,Maria,,en,65.93.151.115,cc022@sympatico.ca,13575550,000000120461904,5,5,nothing it was as good as it gets thank you ,5
267045,12-OCT-11,11-OCT-11,Keerthi,,en,184.145.78.183,mrscee@bell.net,13583870,000000120485255,5,5,"So far, nothing.   Bell technicians are efficient and
very pleasant to deal with.",5
267046,12-OCT-11,08-OCT-11,Rebecca,,en,184.144.47.176,agnes.ladon@bell.net,13551890,000000120422952,5,5,,5
267047,12-OCT-11,11-OCT-11,Nourmene,,fr,76.71.201.124,panb@sympatico.ca,13584692,000000120476909,4,4,,4
267048,12-OCT-11,11-OCT-11,Ben,,en,24.224.239.51,marthalaw@sympatico.ca,13582852,000000120476271,5,5,"no problem with Ben....when but I tried to find the Bell Canada phone number through information, they gave me 310-bell (twice) which doesn't work from out of Ontario-I tried to explain the issue but they said that they didn't have any other number.",5
267049,12-OCT-11,11-OCT-11,Kyle,,en,70.31.107.11,allanlaura@sympatico.ca,13573808,000000120466638,5,4,Nothing -- my question was answer perfectly.,5
267050,12-OCT-11,11-OCT-11,Cesar,,en,70.50.62.66,victor.newey027@sympatico.ca,13588464,000000120472105,4,4,It was great speaking to someone that can speak English for a change.,5
267051,12-OCT-11,06-OCT-11,Sinu,,en,70.24.25.177,snow73@sympatico.ca,13537542,000000120381842,4,4,,4
267052,12-OCT-11,11-OCT-11,Brianna,,en,70.55.39.153,sharon.jacktaylor@sympatico.ca,13586967,000000120467635,5,4,,5
267053,12-OCT-11,11-OCT-11,Mahesh,,en,65.94.7.26,monamontour@sympatico.ca,13583708,000000120464671,5,5,,5
267054,12-OCT-11,10-OCT-11,Mehdi,,fr,67.68.177.143,gustave.dion@sympatico.ca,13567910,000000120456594,4,3,IL m'a dit que je vais faire défragementer mon ordi je vais regardé à cela ,5
267055,12-OCT-11,11-OCT-11,Jose,,en,67.70.89.219,ve3cqo@sympatico.ca,13588400,000000120471038,3,1,IT TAKES 30 MINUTES TO GET TO THE HEART OF THE PROBLEM AND THEN I'M  TRANSFERED TO SOMEONE WHO WANTS TO START OVER AGAIN,3
267056,12-OCT-11,11-OCT-11,Steph,,fr,184.144.142.145,mauricebergeron2@sympatico.ca,13582976,000000120468764,4,3,,5
267057,12-OCT-11,11-OCT-11,Lamya,,en,70.48.217.236,mannacanada@sympatico.ca,13582586,000000120473016,3,,No comment,3
267058,12-OCT-11,11-OCT-11,Ousmane,,en,70.48.217.236,mannacanada@sympatico.ca,13582588,000000120473826,3,,No comment at the present time.,3
267059,12-OCT-11,11-OCT-11,Elvis Francisco,,en,50.100.38.223,elainewilliams9@sympatico.ca,13577492,000000120475978,5,5,Nothing at all to improve my experience. It was all great. Thank you,5
267060,12-OCT-11,11-OCT-11,Jamila,,fr,76.69.110.235,monique.gaudreau@sympatico.ca,13583740,000000120464741,3,2,"J'ai téléphoné Bell car j'ai une coupure de ligne. Le premier technicien avait corrigé la ligne téléphonique. Après sa visite, la ligne internet a commencé a faire des coupures. C'est alors que j""ai téléphoné pour la faire réparer. Ce qui a été faire. Ce matin, ma ligne téléphonique refait des coupures. ",2
267061,12-OCT-11,11-OCT-11,Henry,,en,70.48.92.119,vanessasc@sympatico.ca,13588366,000000120472584,5,5,,5
267062,12-OCT-11,11-OCT-11,Preethi,,en,76.69.29.54,kboe@sympatico.ca,13581030,000000120465348,4,4,"Do't put me through the same drill every time.
Its very time consuming.
Once a hardware problem is identifies with the modem, just replace it.
",3
267063,12-OCT-11,11-OCT-11,Mohamed Sabry,,fr,184.147.254.215,jeannot.lajoie@bell.net,13579958,000000120470510,5,5,,5
267064,12-OCT-11,03-OCT-11,Mohammed,,en,70.54.34.179,wthomson6@sympatico.ca,13498148,000000120307204,5,5,not a thing to improve,5
267065,12-OCT-11,11-OCT-11,Ravi,,en,184.147.56.164,r.embury@sympatico.ca,13585360,000000120474497,4,4,,4
267066,12-OCT-11,10-OCT-11,Allan,,en,70.24.5.28,holmespatch@bell.net,13568113,000000120450566,5,5,"Turn down the music a bit as it was too loud, at one point it was going into distorsion.....thanks",4
267067,12-OCT-11,28-SEP-11,Jaime,,en,174.92.48.188,damoon@sympatico.ca,13428096,000000120203411,5,4,"Bell never seems to initiate any action but only reacts when you call with a question. 
Quite separate from the above call my internet is painfully slow today.",3
267068,12-OCT-11,07-OCT-11,Dilli,,en,76.64.21.50,mo-ster@sympatico.ca,13547250,000000120411787,1,1,"Insead of pushing me into accepting your 2-Wire modem/Router, it would have been nice if you had listened to what your customer was asking for.",1
267069,12-OCT-11,11-OCT-11,Catherine,,en,76.64.92.201,schonetarrant@bell.net,13586760,000000120484475,5,5,"nothing 
Cathrine was perfect",5
267070,12-OCT-11,10-OCT-11,Salvador,,en,76.69.63.226,rosf@sympatico.ca,13571540,000000120448729,5,3,"Actually the customer care person could not do too much because my computer died.
In the past I received excellent service but only from one phone number.",5
267071,12-OCT-11,02-OCT-11,Bob,,en,174.91.7.239,petereit@bell.net,13482272,000000120280889,5,5,,4
267072,12-OCT-11,10-OCT-11,Carmen,,fr,76.65.187.177,leecbarrett@bell.net,13569366,000000120447543,5,5,can I have this in english- - -thanks,5
267073,12-OCT-11,11-OCT-11,Keith,,fr,70.51.199.227,jean-paul.jenest@sympatico.ca,13579890,000000120475537,5,5,,5
267074,12-OCT-11,10-OCT-11,Khan,,en,174.88.253.150,shannon.copp@sympatico.ca,13571892,000000120456329,4,4,"Please explain to new bell security users that all other (avg, norton)protection is no longer required and may slow down computer.",5
267075,12-OCT-11,11-OCT-11,Edward,,en,70.29.122.108,mechanicaljames@sympatico.ca,13583074,000000120484167,5,5,can't think of anything,5
267076,12-OCT-11,10-OCT-11,Will,,en,74.14.20.53,tanpp@sympatico.ca,13572336,000000120453338,5,5,Keep it up,5
267592,11-OCT-11,10-OCT-11,Stephen,,en,70.48.75.82,talkwithterry@sympatico.ca,13572322,000000120452313,5,5,"After the password changes were made for my wireless connection, my wireless printer isn't being recognized so I may need additional help to resolve that issue.  I will first try to fix the problem on my own.  Stephen was an excellent representative for your company.",4
267593,11-OCT-11,10-OCT-11,Salim,,fr,174.93.147.123,natcollin@sympatico.ca,13570558,000000120451101,5,5,,5
267594,11-OCT-11,09-OCT-11,Sunhith,,en,70.54.142.96,basscott@sympatico.ca,13560060,000000120437688,1,1,Never let this kind of thing happen again. We have been using this internet service for some time now and as far as we are concerned your service crashed.,3
267595,11-OCT-11,07-OCT-11,Slah,,fr,70.29.232.73,janelle.roy@sympatico.ca,13544332,000000120403113,5,5,,5
267596,11-OCT-11,10-OCT-11,Will,,en,192.75.204.31,mary.buie@sympatico.ca,13569940,000000120449451,4,4,Make it easier to find answers without calling tech assistance,5
267597,11-OCT-11,10-OCT-11,Bea,,en,65.92.233.194,liz.lumley@sympatico.ca,13569472,000000120452679,5,5,,5
267598,11-OCT-11,10-OCT-11,Nora,,en,204.101.237.198,digger.macdougall@sympatico.ca,13567026,000000120447884,5,3,Fixed the blocked edress  as was done the next day,5
267599,11-OCT-11,10-OCT-11,Temsu,,en,184.147.179.105,c.fay@sympatico.ca,13566124,000000120454248,5,5,nothing at all i been with you people a long time and had nothing but good to say,5
267600,11-OCT-11,08-OCT-11,Gunson,,en,70.29.114.249,kgcmore@sympatico.ca,13555594,000000120422427,2,2,Understand and remedy the problem,3
267601,11-OCT-11,10-OCT-11,Wynbert,,en,207.219.69.175,kkurz@sympatico.ca,13569170,000000120456909,3,4,Had a hard time understanding operator.,3
267602,11-OCT-11,08-OCT-11,Krishnan,,en,184.146.104.3,wgharman@sympatico.ca,13559340,000000120434690,5,5,nothing more was necessary,5
267603,11-OCT-11,01-OCT-11,Sarry,,fr,184.145.170.254,connelld145@bell.net,13468486,000000120271755,3,3,"Avoir les modems a la boutique Bell
car le service de remplacement se fait plus rapidement. Ma fille avaie un travail important pour l`Universiter elle a due allé chez le voisin pas pratique et 4 jours pas service internet mes la facture ne change pas.",2
267604,11-OCT-11,10-OCT-11,Anis,,fr,65.94.254.40,zofo@sympatico.ca,13573048,000000120457189,1,1,Me guider pour résoudre mon problème,3
267605,11-OCT-11,07-OCT-11,Nedra,,fr,76.71.176.158,jpaul12@sympatico.ca,13544972,000000120415015,4,5,,5
267606,11-OCT-11,03-OCT-11,Dawood,,en,65.93.100.172,s.amodeo@sympatico.ca,13495950,000000120306891,4,3,explain what you're doing so I don't have to call if this happens again,4
267607,12-OCT-11,11-OCT-11,Kyle,,en,184.147.13.14,david.stevenson2@sympatico.ca,13576570,000000120460795,4,5,"I called because I was charged an upgrade charge when I asked for a new modem,  this charge was reversed so I was pleased but I should not have had to waste my time calling because I should never have been charged this in the first place.",3
267608,12-OCT-11,03-OCT-11,Denis,,fr,76.70.61.183,claude.bourgoin@sympatico.ca,13486862,000000120308806,5,4,,5
267609,12-OCT-11,11-OCT-11,Preethi,,en,70.29.66.27,kejg.sogo@sympatico.ca,13581070,000000120466676,4,4,,5
267610,12-OCT-11,11-OCT-11,Charles,,fr,76.64.146.167,pascal_l@bell.net,13584740,000000120480294,4,4,,4
267611,12-OCT-11,11-OCT-11,Juan,,en,70.26.24.243,cmds@sympatico.ca,13576082,000000120468620,5,5,,5
267612,12-OCT-11,11-OCT-11,Elsy,,en,74.14.130.201,bsummers@bell.net,13575214,000000120478986,2,1,"The local tech knew how to resolve the problem and did so very quickly. The Bell rep put me through several procedures which did not address the problem. The problem arose from your central e-mail file, not my computer.",2
267613,12-OCT-11,11-OCT-11,Sandra,,en,174.89.137.160,jordanis@bell.net,13580524,000000120476299,1,1,"educate your representatives about the topic. the new program uses an imaginary telephone number, to track an account.
i was amazed by the lac of knowledge about the topic i was moved from one person to another a total of 6 and still could not get the answer.
could you tell me why the costumers were not told of the change, prier to receiving the new hardware. there are many bad experiences with bell that i have had , i have been loyal costumer for Manny years, and now i am looking for alternatives. the human aspect of service is missing, i would define the departments and educate them as to what is happening, and not let the architects set the agenda because there knowledge is the origin of the information, your costumer is not aware of what is happening.i am afraid the whole department on costumer cervices needs an over hall. John  PS there were some good people i spoke to. the uthers need to go to rehab, and one hung up on me. if you are real interested in solving some of your issues, 905 655 3125",1
267614,12-OCT-11,29-SEP-11,Cath,,en,184.146.133.32,coffie_ole@sympatico.ca,13441848,000000120218591,2,4,have one person who can handle all bell services.,1
267615,12-OCT-11,11-OCT-11,Brad,,en,70.24.149.44,reilloc@sympatico.ca,13585676,000000120460902,5,4,,4
267616,12-OCT-11,11-OCT-11,Simon,,en,209.226.175.6,dstdenis69@bell.net,13577268,000000120483983,5,4,i was satisfied that he could resolve my problem since the first people i talked to messed things up ,3
267617,12-OCT-11,11-OCT-11,Ricardo,,en,65.92.43.17,rlbalzer@sympatico.ca,13585910,000000120473011,5,5,Nothing,5
267618,12-OCT-11,11-OCT-11,Geetha,,en,216.58.5.229,ehillar@sympatico.ca,13577466,000000120485916,1,1,"I called because of slow internet speed, the technician subsequently cut off my connection altogether.",2
267619,12-OCT-11,11-OCT-11,Serge,,en,64.229.25.206,gkwok@sympatico.ca,13578534,000000120472430,5,5,Due to the representative has the  patience to listen to my complain and discuss with me finally solve my problem.,5
267620,12-OCT-11,10-OCT-11,Cesar,,en,67.70.203.37,apmckenzie@sympatico.ca,13565616,000000120453598,2,1,"resolve my problem , i am sure it is not a computer problem.",2
267621,12-OCT-11,11-OCT-11,Sudhakar,,en,70.31.54.219,smacallister@bell.net,13587178,000000120459221,1,1,Have a knowledgeable technical support person.,1
267622,12-OCT-11,11-OCT-11,Moncef,,fr,64.228.238.21,robmasse2@bell.net,13586032,000000120470749,1,1,je suis presentement a la recherche d'une autre compagnie qui pourrait m'offrir le meme service a meilleur cout.Je ne trouve pas normal de payer la location de mon recepteur depuis pres de 3 ans pendant qu'onl'offre gratuitement a de nouveaux abonnes ,1
267623,12-OCT-11,11-OCT-11,Luis,,en,174.95.148.122,bruns@sympatico.ca,13575196,000000120468000,4,4,,4
267624,12-OCT-11,11-OCT-11,Vijay,,en,70.27.33.107,vernsteel@sympatico.ca,13588428,000000120476293,5,5,Make initial access more easy.,5
267625,12-OCT-11,11-OCT-11,Sujay,,en,70.27.177.70,lori.adams2@sympatico.ca,13582150,000000120484642,5,5,Provide a free-of-charge Bell technician to visit my home and install the new modem.,5
267626,12-OCT-11,11-OCT-11,Shawn,,en,76.67.81.222,ennio7@sympatico.ca,13577608,000000120461583,5,5,,5
268141,12-OCT-11,11-OCT-11,Hassen,,fr,64.229.72.38,vervilleguy@bell.net,13588442,000000120465791,5,5,"Je m'étonne que rien n'est vraiment intégré dans vos dossiers. J'ai eu au départ de nombreux problèmes à obtenir ce que j'avais commandé, ai dû même écrire aux échelons supérieurs de votre entreprise. Malgré cela, j'ai obtenu satisfaction d'autant qu'on m'annonça que j'avais un mois gratuit (mais au départ, on m'avait offert DEUX mois gratuits).

Toutefois, la première chose que je reçois de vous est une lettre du service de crédit me disant que je vous devais 135$ et que le paiement devait être fait urgemment! Rien n'avait été écrit dans mon dossier et je n'avais même pas reçu ma première facture! Et Aucun mois gratuit!

Le problème de l'installation fut similaire. Personne n'était au courant de rien. Chaque fois qu'un intervenant prenait acte de la situation, je devais réexpliquer. Que se passe-t-il chez vous? On pousse des boutons, mais les boutons ne sont pas interconnectés? Une tour de Babel. Cela m'empêche de recommander sur le champ votre entreprise.",3
268142,12-OCT-11,11-OCT-11,Benjamin,,en,184.144.37.7,barrydavis@bell.net,13574542,000000120485431,3,2,"could not help me, recomemdet to speak to
My PC Care dept. so far could not get in tuch with any one",
268143,13-OCT-11,12-OCT-11,Ericka,,en,184.146.162.158,norma.mitchell@sympatico.ca,13599068,000000120502741,5,4,give my tech the required password on the first request as it cost me 130.00 hr for his time and I had been without service for 2 weeks,4
268144,13-OCT-11,12-OCT-11,Mihai,,fr,70.30.219.159,smasse44@sympatico.ca,13601392,000000120503199,4,1,difficulté à comprendre l'intervenante.Très gentille mais le problème n'a pas été résolu.,3
268145,13-OCT-11,12-OCT-11,Ayoub,,fr,70.30.219.159,smasse44@sympatico.ca,13601396,000000120501678,5,4,service à domicile,4
268146,13-OCT-11,12-OCT-11,Cesar,,en,70.31.47.8,sheilaa7@sympatico.ca,13601178,000000120502690,5,5,"Your internet consultant was finding it difficult to see where my problem was coming from. I believe I had thrown him off by telling him that a couple of days before, I had had my internet upgraded and was now finding it impossible getting into my Wheeltrans internet connection.  What I had neglected to tell him is that Wheeltrans had just finished a complete overhaul of their system and I now believe the problem was connected to them.  Your technician who was trying every possibility said he was unable to find the problem and felt he needed to have a more experienced technician help me.  He said he would have him call me in half an hour.  After about an hour and a half, I thought I would check again to see if it was fixed.  It was totally fixed, so I imagine the expert did indeed fix it or else Wheeltrans had at that moment concluded their changeover. So all's well that ends well.  Thank you.  ",5
268147,13-OCT-11,12-OCT-11,Salvador,,en,67.70.85.156,bblcc08@sympatico.ca,13590572,000000120488711,5,5,nothing,5
268148,13-OCT-11,08-OCT-11,Jeff,,en,184.151.127.180,ecoross@sympatico.ca,13553812,000000120432776,1,1,WAY TOO LONG on hold and no one new what was going on with residentail / corporate acct error with turbo hub promotion and not being able to accept offer because of time delay,1
268149,13-OCT-11,12-OCT-11,Kaitlyn,,en,70.48.56.180,keithja@sympatico.ca,13596314,000000120507390,5,4,,5
268150,13-OCT-11,12-OCT-11,Bobbie-Jo,,en,70.48.56.180,keithja@sympatico.ca,13596316,000000120499362,5,4,,5
268151,13-OCT-11,11-OCT-11,Rym,,fr,70.49.76.20,garceaucharles@sympatico.ca,13578253,000000120462269,5,5,,5
268152,13-OCT-11,12-OCT-11,Anna marie,,en,69.158.67.93,susan.hulley@sympatico.ca,13601738,000000120493927,4,4,,5
268153,13-OCT-11,12-OCT-11,Victoria,,fr,174.89.211.134,remojc@bell.net,13600106,000000120494256,3,4,"Réduire le temps d'attente, c'était parfois long. Et ce même à l'intérieure de la conversation. Supportez plus de système d'explotation.",3
268154,13-OCT-11,12-OCT-11,Adnan,,en,70.27.28.95,sammie@sympatico.ca,13600848,000000120499589,5,5,,4
268155,13-OCT-11,12-OCT-11,Abir,,fr,76.67.195.32,damien.lafreniere@bell.net,13592174,000000120497692,4,4,employer un Canadien,4
268156,13-OCT-11,12-OCT-11,Iris,,en,76.67.80.62,edwinwilson@sympatico.ca,13593152,000000120493075,4,5,live operators from the initiation of call.,3
268157,13-OCT-11,05-OCT-11,Bedre,,en,70.53.87.135,ronaldheard@bell.net,13523886,000000120347993,1,1,losing pass word,1
268158,13-OCT-11,13-OCT-11,,,en,174.92.69.103,,,,5,4,"
satiafaction    ( GOOD  )",5
268159,13-OCT-11,12-OCT-11,Ghislain,,en,76.64.93.23,johnsearle@sympatico.ca,13595868,000000120502103,2,2,,3
268160,13-OCT-11,11-OCT-11,Hedi Sadek,,fr,174.95.230.145,gab.michel@sympatico.ca,13578212,000000120464798,4,4,"tout à été fait, 


Merci",5
268161,13-OCT-11,12-OCT-11,Salvador,,en,76.64.198.147,petejosee@sympatico.ca,13599478,000000120506631,5,5,Answer directly with a human voice ,5
268162,13-OCT-11,11-OCT-11,Krishnan,,en,74.14.223.130,lizbildfell@sympatico.ca,13582036,000000120483657,4,5,,5
268163,13-OCT-11,11-OCT-11,Gattu,,en,70.24.155.188,donwperry@sympatico.ca,13577138,000000120484198,5,5,,5
268164,13-OCT-11,12-OCT-11,Amanda,,en,184.147.126.200,muffins@sympatico.ca,13598696,000000120507900,4,4,Provided me with new internet price for a 2 year period instead of one.,4
268165,13-OCT-11,11-OCT-11,Souhail,,fr,76.67.190.49,g.philippe@sympatico.ca,13578182,000000120479414,5,5,,4
268166,13-OCT-11,12-OCT-11,Kanchumarthi,,en,76.68.81.166,bp2004@sympatico.ca,13590976,000000120510600,2,1,"The rep could have suggested some solutions to the problem!  He told me he would escalate the issue to the next level and someone would call me back. No one called me.  The problem is that when I'm on the internet I'm suddenly disconnected.  I then check my modem and the DSL light isn't on so I don't have a connection to the internet through my phone line.  I told a friend about this today and he suggested I get a new modem from you as the one I have is eight years old. That's a better suggestion than any help I received from your rep. This is a serious problem for me because I work for a hospital and staff are expected to be able to work from home, epecially when there are emergencies or alerts/outbreaks of disease.",2
268167,13-OCT-11,12-OCT-11,Allaura,,en,70.49.239.6,jolan-1@sympatico.ca,13595882,000000120499656,5,5,everything went perfectly well,5
268168,13-OCT-11,08-OCT-11,Priyanka,,en,70.29.124.111,marksharpe@bell.net,13556348,000000120432621,1,1,corrected the problem,1
268169,13-OCT-11,23-SEP-11,Aurea,,en,174.95.171.58,skoupriyanov@sympatico.ca,13377404,000000120101221,1,1,"Ya stop breaking things when they work and 'support' people if they are gonna lie should at least get them straight I got different stories from everyone. If there is a problem and A LOT of people are complaining you think you'd fix it.

If email issue isn't fixed soon I will be switching providers. 

Will call again soon and see what lie you guys tell me this time. ",1
268170,13-OCT-11,12-OCT-11,Aymen,,en,76.67.31.52,france_dionne2@sympatico.ca,13593650,000000120505284,4,4,,5
268171,11-OCT-11,08-OCT-11,Samantha,,fr,70.49.95.48,ronald.mumme@sympatico.ca,13558036,000000120434483,5,4,,4
266589,12-OCT-11,11-OCT-11,Tejaswvi,,en,70.29.65.202,elesar@sympatico.ca,13577504,000000120478423,3,4,"Stop asking dumb questions - I am asking for generic answers and I have already confirmed that the number I was calling from and that the computer recited was the number I needed help with - so why ask me my name, account name and phone number. AND someone who spoke and understood english a little better wouldn't hurt.",3
266590,12-OCT-11,11-OCT-11,Diane,,en,65.92.232.116,liz.pastorek@sympatico.ca,13582030,000000120475323,5,5,Have clearer information on the website as to whom and how to contact someone regarding a billing problem.,4
266591,13-OCT-11,12-OCT-11,Adarsh,,en,74.15.5.154,dgkempe@sympatico.ca,13592626,000000120508508,1,3,"I asked to cancel the modem order, explaining that the previous call had been in error, but I was not understood.",1
266592,13-OCT-11,12-OCT-11,Salvador,,en,174.92.141.7,wtennant3@bell.net,13602852,000000120494527,3,3,,5
266593,13-OCT-11,11-OCT-11,Aswathy,,en,76.65.24.101,bmwalk.craig@sympatico.ca,13574936,000000120469567,5,5,,5
266594,13-OCT-11,12-OCT-11,Rebello,,en,174.93.163.5,home.mcgrath@sympatico.ca,13594672,000000120497087,4,4,"More personal telephone system, fewer menus, less automation and a shorter hold time. ",4
266595,13-OCT-11,12-OCT-11,John,,en,184.145.84.37,qatz@sympatico.ca,13599776,000000120491457,5,5,"John was excellent, thank you.",5
266596,13-OCT-11,10-OCT-11,Kevin,,en,184.145.106.227,rhynes@bell.net,13571340,000000120449690,5,5,,5
266597,13-OCT-11,12-OCT-11,Alex,,en,70.31.75.218,rrehder@sympatico.ca,13600608,000000120490976,3,4,I'm elderly and slightly hard of hearing so speak slower and be more distinct.,4
266598,13-OCT-11,12-OCT-11,Mejid,,fr,76.65.136.239,mario.paquin2@sympatico.ca,13597744,000000120503772,4,3,c'est la deuxiemme fois que je doit appelé pour amélioré mon internet ont m'avait oublier ????,3
266599,13-OCT-11,09-OCT-11,Benjamin,,en,72.51.104.82,monica.hazel@sympatico.ca,13563110,000000120445025,5,5,,5
266600,13-OCT-11,03-OCT-11,Jeffery,,en,74.15.253.60,john.geary@sympatico.ca,13490952,000000120310163,4,4,wait time while representative gathered information,4
266601,13-OCT-11,12-OCT-11,Aymen,,en,70.48.239.62,hchabert@sympatico.ca,13594522,000000120504847,5,5,,4
266602,13-OCT-11,11-OCT-11,Jazel,,en,174.89.235.109,theresa.murray@sympatico.ca,13587992,000000120477035,4,,"The rep. I spoke to was very professional and courteous and my review is not a reflection on her service. This is an ongoing problem with Bell that I have been trying to resolve since August 8,2011. I hope that it is now resolved because if it is not I will have to seek phone and Internet services elsewhere. I do not want to do this but I feel I will have no choice if I am still going to be billed for a modem that I returned and Bell agrees I returned it through proof of the tracking number. Each time I call the problem is resolved and yet it still appeared on my bill. I will not feel it is resolved until I receive my next bill and it is truly not there. This has also taken up a lot of my personal time and at no time was I offered any sort of compensation for my time and frustrations. My plan is to continue with Bell as long as this issue is resolved.",
266603,13-OCT-11,12-OCT-11,Prue,,en,70.31.188.189,bv.thompson@sympatico.ca,13591198,000000120490879,5,5,Can't think of anything.,5
266604,13-OCT-11,09-OCT-11,Chad,,en,174.91.75.15,maiven@sympatico.ca,13562700,000000120440297,4,3,"Before changing internet service and fees, get written or oral permission from customer.",3
266605,13-OCT-11,11-OCT-11,Philip,,en,70.50.188.16,j_and_b_smith@sympatico.ca,13579526,000000120463310,5,5,,5
266606,13-OCT-11,12-OCT-11,Sarra,,fr,76.65.48.10,jocelyne.longpre@sympatico.ca,13595756,000000120488004,5,5,rien,5
266607,13-OCT-11,12-OCT-11,Jamel,,fr,184.145.176.58,robert.aude@sympatico.ca,13600358,000000120507468,1,1,"Premierement m'avertir en me proposant un changement lors de votre appel de vendredi 7 octobre qu'il pouvait avoir un intéruption de service du au changement.J'ai accepter le changement parce que ça devait améliorer mon service internet qui était lent et je perdait le réseau souvant. Au lieu d'améliorer mon service vous nous avez empecher de travailler pendant deux jours.En plus j'apprend que ma connexion passe de 5 mb sec a 2 mb sec. en quoi cela va m'aider???? sur les quatres personnes avec lesquelles j'ai parlé pendant mes trois appels, personnes a pus trouver une solution pour que je me procure le nouveau modem qui remplace mon vieux speedstem 5200,et tous se contredisais au point ou j'etait tres melé.Je me suis rendu a une boutique Bell en expliquant mon probleme ont ma remis un modem blanc,enfin quelqu'un de compétant.Aujourd'hui jeudi 13 octobre je n'ai toujours pas reçu le modem que vous etes supposé m'avoir fait parvenir,heureusement j'ai trouvé une solution moi meme donc nous avons pu recommencer a travailler a 17:00 hres. Autre point j'ai vérifier avec Vidéotron avec quel rapidité il pouvait me brancher a internet avec tout leurs service(téléphone,fax,télé et internet)
malheuresement a cette période le délai était trop long du au changement de télé (antenne)pour que je vous cancelle sur le champ.Et pour combler le tout je m'aperçoit que que depuis des années je paye pour un service qui est supposé etre haute-vitesse (5 Mbit/s) $66/mois et maintenant un service a (2 Mbit/s) pour $49.95. Vidéotron me propose 10 X mieux. Je pense sérieusement que j'ai une tres belle cause pour J.E. et pour les petites créances.

Un client tres insatisfait

Robert Aude",1
266608,13-OCT-11,12-OCT-11,Abdul,,en,76.68.88.53,evanleigh@sympatico.ca,13593370,000000120491450,5,5,,5
266609,13-OCT-11,11-OCT-11,Franssesca,,en,70.26.23.162,themcmillans@sympatico.ca,13587978,000000120483879,5,5,,5
266610,14-OCT-11,13-OCT-11,Chae,,en,65.95.133.118,rayrivard@sympatico.ca,13613410,000000120518970,1,1,"INTERNET CHARGES, WAY TO EXPENCIVE,YOUR PRICES ARE ALWAYS GOING UP,WILL LOOK FOR BETTER SERVICE, AND BETTER RATE.",1
266611,14-OCT-11,13-OCT-11,Mohamed,,en,76.68.52.42,tmarosi@sympatico.ca,13615566,000000120529918,5,5,"Nothing, did great.",5
266612,14-OCT-11,13-OCT-11,Moses,,en,65.92.79.82,zeghetmaar@bell.net,13616364,000000120523265,5,5,Nothing this time...Moses was patient and fixed the problem.,5
266613,14-OCT-11,05-OCT-11,Emmanuel,,en,174.92.110.169,jpmay@sympatico.ca,13519210,000000120353193,5,4,service was excellent,4
266614,14-OCT-11,13-OCT-11,Mahesh,,en,67.71.11.170,heatherbailey@sympatico.ca,13608114,000000120518658,5,5,Nothing - I was very satisfied with how things went,5
266615,14-OCT-11,30-SEP-11,Salvador,,en,184.144.25.228,pipher2@sympatico.ca,13462942,000000120249190,3,1,We have 4 T.V's but yet 2 receivers were installed. Your rep. stated he would take care of this. Now you are wanting additional Monies to install the remaining 2. Not in accordance with your letter. up to 4 to be installed free.,2
266616,14-OCT-11,12-OCT-11,Emer,,en,76.65.19.185,joe.boll@sympatico.ca,13595776,000000120500497,5,5,,5
266617,14-OCT-11,13-OCT-11,Souhail,,fr,174.88.67.209,gaetan.biron@sympatico.ca,13607422,000000120536675,5,5,rien,4
266618,14-OCT-11,13-OCT-11,Harjeeth,,en,65.95.102.157,mmplus2@sympatico.ca,13611862,000000120518617,4,4,,4
267077,12-OCT-11,10-OCT-11,Marouen,,fr,70.30.233.218,nicole.frechette@bell.net,13570633,000000120448313,5,5,"Rien. En ce qui concerne la qualité de l'intervention de votre conseiller; tout était ""nec plus ultra"" (parfait).
En ce qui concerne la fiabilité des services offerts par Bell (téléphonie, Internet et cable TV); désolée, mais, je préfère toujours Vidéotron avec qui je faisais affaire jusqu'en juin 2011...
Exemple nº 1: le cable TV. Je perds le signal satellite de façon intermittente et parfois, je perds le son de ma télévision. 
Exemple nº 2: le service téléphonique; je suis incapable de comprendre votre système de répondeur (Télé-Réponse). Si ce n'était pas du fait que j'ai un Afficheur, je serais incapable de déterminer l'heure à laquelle le message entrant a été laissé sur le système de répondeur.
Exemple nº 3: votre service Internet m'a fait faux bond + de 3 fois depuis que je suis abonnée avec vous.
Pour une compagnie de votre envergure, il n'y a pas de quoi se vanter.
En fait, c'est parce que vos représentants/conseillers du Service  aux clients que je vous ai donné une 2ème te même une 2ème chance. En anglais, on dit ""three strikes and you're out""; hé bien, monsieur (madame) Bell, la prochaine fois que vous me faites faux bond, je retourne en courant chez Vidéotron.
En espérant monsieur Di Nardo que mes paroles ne soient pas vaines, je vous remercie de me lire.",3
267078,12-OCT-11,08-OCT-11,Arturo,,en,70.53.96.151,rogert43@bell.net,13558014,000000120436063,1,4,"Slow internet speed has been a problem for a month. It was determend the problem was in the bell line on Friday. The repair man said that the person that hooked up the internet was not in ,but would be hooked up Saturday.Called Saturday, they said it would be hooked up Sunday. Called Sunday, was told would be hooked up Monday. We got internet service sometime Tuesday. Was not a happy camper.Don't be telling a customer you are going to provide a service when you have no intension of providing that service.",1
267079,12-OCT-11,11-OCT-11,Franssesca,,en,76.66.126.172,reichpoz@sympatico.ca,13585670,000000120486236,5,5,,5
267080,12-OCT-11,11-OCT-11,Grace,,en,65.95.145.157,johnloomis@sympatico.ca,13580442,000000120473819,1,1,"Several one things
-I could not understand your rep.
-She did not help me to resolve my situation, and I have called previously with more difficult problems which did get resolved. This time I got frustrated.",2
267081,12-OCT-11,11-OCT-11,Duncan,,en,76.67.17.32,patsiller@sympatico.ca,13584798,000000120460592,4,4,"Duncan 260857 was the tech support person who answered my call.  He was patient, and I understood his direction.  This recent experience was very helpful.  I have found others in the past who were also helpful....but not always......   ",5
267082,12-OCT-11,11-OCT-11,Denice,,en,74.14.87.229,brenda.petersen@sympatico.ca,13575092,000000120474578,5,5,"I have been a very loyal customer with Bell for 40 years and I'm very disappointed that it will cost me $25.00 per month to retain my email (I had to change from high speed to dial-up). I recently moved in with my sister and will be using her Bell service wireless. I would be willing to pay a samll fee however, $25.00 per month is very high price to pay just to be able to retain my current email address. I strongly feel that this should be revisited. I was not aware of this until I called for the third time to get my return kit for the modem. Denise (XW129) was extremely helpful however, the last two calls I made did not make me aware of this. I think there should be a check list that the reps go through for moves, adds and changes. Email address is very important to individuals and the process and cost should be revisited.
Regards ... Brenda",3
267083,12-OCT-11,11-OCT-11,Omar,,en,174.89.64.141,i.bordignon@sympatico.ca,13579250,000000120466095,4,4,have representatives whose native language is english,4
267084,12-OCT-11,11-OCT-11,Gattu,,en,70.51.226.209,henry33@sympatico.ca,13579086,000000120483074,5,5,"static breathing on your microphone was
intensely irritating.",5
267085,12-OCT-11,11-OCT-11,Valerie,,en,184.148.67.153,gregory.jim@bell.net,13578696,000000120480400,5,5,maybe the tec that was at my house could of checked to make sure the email was workimg,5
267086,12-OCT-11,11-OCT-11,Luis,,en,69.156.109.105,btbowman@sympatico.ca,13575216,000000120466565,3,2,"Luis was not able to resolve my slow upload speeds without referring me to another tech support... indicated that I would have to start disconnecting routers, etc to solve problem - I have had bad results in the past when Bell techs told me to disconnect things... changed settings which were hard to properly re-set... Bell has not been honest with me about upload speed limits on my DSL line... wonder whether I should consider moving to another provider",2
267087,12-OCT-11,12-OCT-11,Ashok,,en,174.91.92.144,wbeck@sympatico.ca,13588676,000000120486827,5,5,nothing,5
267088,12-OCT-11,11-OCT-11,Vijay,,en,207.219.69.144,hellcreek@sympatico.ca,13579062,000000120467922,1,1,actually shipping what the said they were going to.,1
267089,12-OCT-11,11-OCT-11,Diane,,en,74.12.24.110,aptair@sympatico.ca,13574214,000000120476733,5,5,Nothing-it ws handled perfectly.,5
267090,12-OCT-11,11-OCT-11,Edwin,,en,174.92.233.207,jacoba02@sympatico.ca,13579576,000000120476193,5,5,everything was just perfect,5
267091,12-OCT-11,08-OCT-11,Twinx,,en,64.10.39.123,mmcnevan@sympatico.ca,13556770,000000120429386,,1,stop the 33% increase in my dial up with no notice yet demanding 30 days notice to cancel!Ihave signed with netscape for 13.95 and if it performs well I will cancel bell sympatico!,2
267092,12-OCT-11,11-OCT-11,Cindy,,en,67.70.16.150,pitbladobl@sympatico.ca,13585128,000000120470118,5,5,nothing,4
267093,12-OCT-11,11-OCT-11,Rey Ivan,,en,65.95.140.140,cliffermafraser@sympatico.ca,13576040,000000120463874,5,5,,5
267094,12-OCT-11,11-OCT-11,Mohamed,,en,69.158.25.220,ajcs@sympatico.ca,13573654,000000120465912,4,5,"A more communicative approach where I could have received quick verbal updates on what he was doing rather than my having to ask into the long-ish silences how things were going, e.g. if he was able to make my password work after two failed attempts. 

Then the following is NOT a criticism of Mohamed but a comment for Bell Internet in general, which is confusion caused when checking under individual email account(s) to set time zone, which appears as one of the options but then not being able to find it anywhere and having to call customer service to get it fixed. Seems strange that the time zone was not set automatically to EST given that the primary email address/account is based on a phone number in Toronto. And it's also misleading that the option to change the time zone seems to be one available as self-serve but then it not being listed in the Account panel at all: if it's NOT available, it shouldn't be listed as though it were!",4
267095,12-OCT-11,11-OCT-11,Mary ruksana,,en,65.95.51.178,pieretw@sympatico.ca,13585054,000000120462664,3,2,have access to a Canadian tech (which I had to be referred to ) ,
267096,12-OCT-11,11-OCT-11,Ghorden,,fr,67.68.224.205,marieviolette@sympatico.ca,13582740,000000120469627,3,4,raccourcir le temps d'attente au téléphone..,3
267627,12-OCT-11,11-OCT-11,Edwin,,en,76.70.70.182,RonaldLinda@sympatico.ca,13573338,000000120480107,1,2,Hire staff that know the difference between the number 11 and 25.  Our service was suspended on the 11th instead of the 25th.  We were without service for a whole day.,2
267628,12-OCT-11,11-OCT-11,Linda,,fr,69.156.84.187,irene.more@sympatico.ca,13579382,000000120468283,3,2,"valider les différents écrans de configuration du compte sympatico.ca dans Outlook
(General settings, outgoing server,connection,Advanced)",
267629,12-OCT-11,11-OCT-11,Mohammed shafeeq,,en,184.146.136.179,rrgrahm@sympatico.ca,13586286,000000120469745,4,4,"When told to look for a particular item on the screen, perhaps more direction such as ""lower left side of your screen"" could be used.",4
267630,12-OCT-11,08-OCT-11,Oscar,,en,64.231.3.58,skgallinger@sympatico.ca,13558504,000000120425726,4,4,,5
267631,12-OCT-11,11-OCT-11,Ashley,,en,50.101.146.93,g.sauve@bell.net,13578184,000000120471365,4,3,,4
267632,12-OCT-11,11-OCT-11,Mathew,,en,70.51.118.156,fboaventura@bell.net,13577890,000000120461037,5,5,,5
267633,12-OCT-11,11-OCT-11,Mark,,en,70.49.16.251,john380@sympatico.ca,13580414,000000120462170,4,5,"In general is it the dialect what comes with the English language. It is not the fault of the person, but the words are at times hard to understand, but without any problem they will repeat and or clarify it.",5
267634,12-OCT-11,11-OCT-11,Sylvie,,fr,76.69.174.136,raymond.vaillancourt@sympatico.ca,13585568,000000120465231,5,5, Je ne vois pas en quoi la dame aurait pu mieux me renseigner... Ces renseignements ont été pour moi un vrai cours... !,5
267635,12-OCT-11,11-OCT-11,Ayesha,,en,74.216.209.130,haytham.sabri@sympatico.ca,13578960,000000120483761,1,1,"wrong information communicated. Wrongly charged, and did not receive what was promised and agreed on. Terrible experience!!",1
267636,12-OCT-11,10-OCT-11,Mohamed,,fr,70.30.192.65,michel.tremblay22@sympatico.ca,13570154,000000120450395,5,4,,4
267637,12-OCT-11,11-OCT-11,Sowjanya,,en,70.50.115.79,paigebob@sympatico.ca,13584660,000000120471988,5,5,,5
267638,12-OCT-11,11-OCT-11,Cristobal,,en,174.95.5.140,raydar@sympatico.ca,13585566,000000120462215,4,1,improve my download speed from 2.49mbps up to the 6.0mbps which I am paying for. Tech was out to look at it and still no improvement,2
267639,12-OCT-11,11-OCT-11,Alejandro,,en,66.212.168.232,ronphillips@sympatico.ca,13586160,000000120486414,1,1,Be less patronizing to the customer. Accept some form of responsibility,1
267640,12-OCT-11,11-OCT-11,Jazel,,en,174.92.53.104,ceroyinc@sympatico.ca,13575628,000000120465491,5,5,All my problems were solved in a timely manner - could not ask for more,5
267641,12-OCT-11,11-OCT-11,Hema,,en,66.212.168.232,ronphillips@sympatico.ca,13586164,000000120486500,1,1,Same as before,1
267642,12-OCT-11,11-OCT-11,Xenia,,en,66.212.168.232,ronphillips@sympatico.ca,13586166,000000120473076,1,1,AS before,1
267643,12-OCT-11,11-OCT-11,Remi,,en,66.212.168.232,ronphillips@sympatico.ca,13586170,000000120473624,1,1,as before,1
267644,12-OCT-11,11-OCT-11,Victoria,,en,70.51.131.43,tgiambattista@bell.net,13587928,000000120462880,5,5,it was handled excellently by your service rep Victoria.,5
267645,12-OCT-11,06-OCT-11,Emmanuel,,en,66.212.168.232,ronphillips@sympatico.ca,13536784,000000120378994,1,1,,1
267646,12-OCT-11,09-OCT-11,Priyanka,,en,64.228.91.132,arculusp@sympatico.ca,13559942,000000120441822,4,5,The person with whom I spoke was difficult to understand.  I had to get her to repeat her statements  several times.,5
267647,12-OCT-11,06-OCT-11,Irving,,en,66.212.168.232,ronphillips@sympatico.ca,13536788,000000120379684,1,1,,1
267648,12-OCT-11,11-OCT-11,Yves,,fr,67.68.72.54,fam.bouchat@bell.net,13577800,000000120462540,4,1,"Mon compte sympatico.ca a été détruit (j'ai dont tout perdu mes données adresses contacts, sans compter les factures qui arrivaient sur sympatico que je pensais *sécuritaire*) et ce, sans avertissement, bell ma donné une nouvelle adresse bell.net, j'ai réussi a envoyer un message et en recevoir quelques uns, mais je n'arrive plus a repondre ou a envoyer des messages... inutile de dire que je suis très déçue du service!!",1
267649,12-OCT-11,11-OCT-11,Mohamed Amine,,fr,174.92.239.206,andre.bazergui@sympatico.ca,13573964,000000120478636,1,1,Le problème persiste.  Tous les courriels émanent de mon adresse sympatico.  C'est vraiment très nuisible lorsqu'on a plusieurs adresses dédiées à ses activités d'affaires.  Ca fait depuis le 20 septembre que ça dure.,1
267650,12-OCT-11,07-OCT-11,Karim,,fr,74.12.246.209,daniel_roussin@sympatico.ca,13541734,000000120407037,1,1,"Un appel qui dure plus de 45 minutes et que le problème n'est pas régler le client ne devrait pas avoir l'impression de déranger. Je me suis fait transfert 3 fois, et pas au bon département et un manque de respect a fait que j""ai raccrocher. Mon conjoint a ensuite perdue son temps aussi pour régler le probleme. Nous n'avons pas autant d'heure a perdre. Nous avons reçu un nouveau modem avec des instructions qui ne sont pas les bonnes... Mon conjoint les a suivi et a du recommencer l'installation... Non nous ne sommes pas satisfait.",1
267651,12-OCT-11,07-OCT-11,Shirin,,en,65.92.71.155,richard_tody@sympatico.ca,13548970,000000120416632,4,4,,5
267652,12-OCT-11,11-OCT-11,Sofien,,fr,74.12.164.173,mireille19@sympatico.ca,13583492,000000120486434,4,5,Que vos agents articulent mieux et parlent un peu plus fort.,4
267653,12-OCT-11,11-OCT-11,Salvador,,en,64.231.113.155,bob_lane@sympatico.ca,13574954,000000120486495,5,5,It would be nice to have someone more fluent with  English,5
267654,12-OCT-11,08-OCT-11,Sabha,,en,65.95.185.163,cwmcewan@sympatico.ca,13553216,000000120426804,4,4,,4
267655,12-OCT-11,11-OCT-11,Anne,,en,99.245.32.10,hortiguela@sympatico.ca,13579168,000000120470867,2,1,"Speak to someone that can fix the problem, not just to a message taker.",4
267656,12-OCT-11,11-OCT-11,Mohamed,,fr,76.69.194.224,danydemers@sympatico.ca,13576504,000000120478747,4,4,J'ai été surprise d'un service plus rapide car par le passé j'ai attendu et je ne blague pas 3 heures car je n'osais pas raccrocher de peur d'attendre à nouveau et j'ai eu d'autres expériences du genre au travail. Donc une belle amélioration.,3
267657,12-OCT-11,06-OCT-11,Arbi,,fr,76.65.104.121,jean-guy.hotte@sympatico.ca,13531920,000000120382639,5,5,"Entièrement satisfait, j'ai constaté une nette amélioration du temps de réponse, Salutations à Arbi.",5
267658,12-OCT-11,11-OCT-11,Ahmednur,,en,70.50.90.177,shahbazi@bell.net,13586932,000000120462629,3,2,It seems like they need to escalate the call to a higher techinical person.  The vault managenent does not work on my account.  The customer service person tried many ways to excess the account.  The system was not functioning.  The password reset was not working?,3
267659,12-OCT-11,11-OCT-11,Brent,,en,74.15.232.120,tonysorgente@sympatico.ca,13588162,000000120484506,5,5,nothing,5
267660,12-OCT-11,11-OCT-11,Rebello,,en,76.64.134.116,skipy1@sympatico.ca,13587152,000000120462901,4,4,,5
267661,12-OCT-11,11-OCT-11,Ali,,en,69.159.47.214,farlinger.perth@sympatico.ca,13577834,000000120462072,4,4,,4
267662,12-OCT-11,08-OCT-11,Kaitlyn,,en,76.64.119.5,bjdalton@bell.net,13552536,000000120431347,2,1,make it easier to acess the proper people,2
268172,11-OCT-11,09-OCT-11,Gilberto Jose,,en,67.70.161.161,bob-patpell@sympatico.ca,13560204,000000120444388,4,5,"Nothing really, considering it was a Sunday. Bell employee said they were sending out a replacement modem and we received it the next business day. Plugged it in and back up and running after speaking with a service person again regarding a password issue.",4
268173,11-OCT-11,10-OCT-11,Basho,,fr,184.151.127.128,nbrissette@sympatico.ca,13570584,000000120451860,3,3,,4
268174,11-OCT-11,07-OCT-11,Zoubeir,,fr,184.146.250.52,b.lavoie@sympatico.ca,13540198,000000120412494,5,5,,5
268175,11-OCT-11,10-OCT-11,Alonia,,en,69.156.58.193,terry.jo@bell.net,13572404,000000120450156,,,"I am havinmg great difficulty downloading the Bellsecuritybservic that i am entitled to , (and paying for .) That is why I  AM CONTACTING Bell. Good people , (3 now in 2 days . Still noSecurity !!",2
268176,11-OCT-11,10-OCT-11,Jeffery,,en,174.89.138.86,turveyk@sympatico.ca,13572622,000000120456716,5,4,nothing,4
268177,11-OCT-11,10-OCT-11,Madhu,,en,174.95.55.246,bradley.wingfelder@sympatico.ca,13566052,000000120456273,5,5,None,5
268178,11-OCT-11,05-OCT-11,Simon,,en,64.231.113.155,bob_lane@sympatico.ca,13514344,000000120362420,3,2,I was  unable to spend the necessary time to be guided through to correct the problem  I since have received help (Oct 11th) and the problem has been resolved to my complete satidfaction,5
268179,12-OCT-11,11-OCT-11,Ramzi,,fr,76.71.202.60,fallu@sympatico.ca,13577796,000000120485826,5,4,,5
268180,12-OCT-11,11-OCT-11,Ashfaq,,en,69.159.9.233,rob.sipp@sympatico.ca,13585950,000000120476181,5,5,,5
268181,12-OCT-11,11-OCT-11,Dawood,,en,174.93.11.63,qacops@sympatico.ca,13585320,000000120474565,5,5,None,5
268182,12-OCT-11,11-OCT-11,Kyle,,en,70.29.123.29,findlay@sympatico.ca,13577940,000000120479604,5,5,,5
268183,12-OCT-11,11-OCT-11,Elmer,,en,70.24.91.48,billslauko@sympatico.ca,13574844,000000120482928,4,4,,5
268184,12-OCT-11,11-OCT-11,Haley,,en,70.29.93.49,rusclev@sympatico.ca,13586344,000000120460633,4,1,representative very pleasant. unfortunately trying to connect to appropriate department was hopeless - again held for 15 minutes then hung up,
268185,12-OCT-11,11-OCT-11,Jessa,,en,174.91.80.152,thidas@sympatico.ca,13588008,000000120473615,5,5,speak slower...,5
268186,12-OCT-11,05-OCT-11,Paul,,en,174.95.205.49,alafisk@sympatico.ca,13513224,000000120364764,5,5,ooooooooo nothing it was excellent service,5
268187,12-OCT-11,11-OCT-11,Alejandro,,en,76.64.225.78,topwop8@sympatico.ca,13588170,000000120484082,5,5,,4
268188,12-OCT-11,11-OCT-11,Michael,,fr,65.92.97.204,david.nkoma017@sympatico.ca,13576562,000000120466342,5,4,"Rien pour le moment, merci a vous.",5
268189,12-OCT-11,11-OCT-11,Roshan,,en,70.24.172.45,annedave@sympatico.ca,13574098,000000120464602,5,4,Not a thing!   The service representative handled the call very professionally and thoroughly.,4
268190,12-OCT-11,11-OCT-11,Danny,,en,76.65.48.59,christopher_brown@sympatico.ca,13575868,000000120473644,5,5,Nothing.  Your personel is very acute and polite.,5
268191,12-OCT-11,11-OCT-11,Krishidhar,,en,209.226.138.64,mullergd@sympatico.ca,13583922,000000120468367,5,4,,5
268192,12-OCT-11,11-OCT-11,Ahmed,,en,70.30.61.105,linda463@sympatico.ca,13581912,000000120472630,5,5,nothing,5
268193,12-OCT-11,06-OCT-11,Andrew,,en,69.158.0.83,mytoyvan@sympatico.ca,13535084,000000120382957,5,5,,5
268194,12-OCT-11,11-OCT-11,Slah,,fr,93.115.241.2,alexandrepaquin91@bell.net,13573754,000000120462287,2,4,Manque de connaisance des forfaits et services de bell!,4
268195,12-OCT-11,11-OCT-11,Kurt,,en,70.48.149.175,wickedwicks@sympatico.ca,13588714,000000120467741,5,5,less waiting time but understandable,5
268196,12-OCT-11,11-OCT-11,Cesar,,en,70.27.87.210,issaas@sympatico.ca,13579430,000000120460124,1,1,I was told the internet speed turned to 167kps was an error by a tech...and that it is fixed and that a tech will show up at my door today in the morning..here we go I took the morning off and no one shows up! My internet (download speed) is now 97kps..it took 4.7 minutes to download 887kb! Please keep your words and provide prompt support and realible service to your clients.,1
268197,12-OCT-11,11-OCT-11,Marco,,en,70.54.90.131,gdeunsch@sympatico.ca,13578326,000000120478601,4,4,Perhaps the waiting time could be improved but it was still quite tolerable.,4
268198,12-OCT-11,11-OCT-11,Amany,,fr,184.144.154.70,cappucino0@sympatico.ca,13575400,000000120478056,4,4,"m'assurer que ma demande sera respectée
",4
268199,12-OCT-11,11-OCT-11,Sharadha,,en,64.229.133.79,harryoberman@sympatico.ca,13578936,000000120465957,3,1,"ADvISE your customers thath you changed the way our e-mail from sympatico is sent out and was changed and now shows your full name. That is POOR SERVICE.
But that is not unusal for Bell and Bell Mobile.

",1
268200,12-OCT-11,09-OCT-11,Nes,,en,70.51.170.82,gialuong@bell.net,13561352,000000120438458,5,5,,5
268201,12-OCT-11,11-OCT-11,Chiraz,,fr,76.67.145.180,lucille.rancourt@sympatico.ca,13582292,000000120473013,5,4,,5
268202,12-OCT-11,07-OCT-11,Mohamed Amine,,fr,69.159.119.202,olivettejacques.faucher@bell.net,13548026,000000120417672,2,1,répondre à ma demande,4
268203,12-OCT-11,11-OCT-11,Jamel,,fr,69.159.119.202,olivettejacques.faucher@bell.net,13584546,000000120482342,5,5,"tout est parfait dans un temps record
merci.. Jamel",5
268204,12-OCT-11,07-OCT-11,Dheeraj,,en,174.91.76.82,ktroy@sympatico.ca,13545566,000000120416749,5,5,Keep mdoing more of the same....skilled customer service reps whom actually want to help clients....this rep acted like an owner!,5
268205,12-OCT-11,08-OCT-11,Vijaya,,en,70.49.176.9,rossclan@sympatico.ca,13558090,000000120433672,4,3,"The second level person led me through a number of steps as my internet connection wasnt working but at their end appeared to be working. The matter was resolved, however the second level person was not able to tell me how.Said it must have been a ""glitch"". Thus to better improve it would be a good idea to be able to tell customers what was wrong so  in event it arises again.",4
268206,12-OCT-11,10-OCT-11,Chuck,,en,76.70.103.149,carol201@bell.net,13566198,000000120453319,5,5,I doubt anything,5
268207,12-OCT-11,11-OCT-11,Jordan,,en,67.71.23.234,marion.o@sympatico.ca,13582772,000000120474024,5,5,slightly less waiting time,5
268208,12-OCT-11,10-OCT-11,Arun,,en,65.95.227.103,tanchic@sympatico.ca,13572330,000000120453700,5,5,,4
268209,12-OCT-11,11-OCT-11,Andrew,,en,207.164.79.0,mhryciw@sympatico.ca,13583238,000000120467155,4,4,Not keep me hanging on the phone for nearly one hour by the time I got to the right person.,3
268210,12-OCT-11,11-OCT-11,Aswathy,,en,70.29.91.222,j.schmid@sympatico.ca,13579504,000000120459932,2,1,solve the problem,1
268211,12-OCT-11,11-OCT-11,Grace,,en,69.157.59.66,tppilcher@sympatico.ca,13588198,000000120471104,1,1,"Provide an agent that could speak English and who could resolve my problem. I ended up fixing it on my own.
",3
268212,12-OCT-11,11-OCT-11,Luis,,en,70.31.48.181,banf@sympatico.ca,13574510,000000120460710,5,5,nothing,
268213,12-OCT-11,11-OCT-11,Fodie,,fr,184.145.150.74,midelorme@sympatico.ca,13583368,000000120479223,4,4,,4
266619,11-OCT-11,10-OCT-11,Duncan,,en,205.210.170.49,kjhall000@sympatico.ca,13569160,000000120450824,4,5,,5
266620,11-OCT-11,10-OCT-11,Nabil,,fr,70.52.99.109,gibi42@bell.net,13567770,000000120456765,3,4,la personne paraissait impatient,4
266621,11-OCT-11,03-OCT-11,Mohamed Amine,,fr,70.51.44.242,sbeaudet@sympatico.ca,13496198,000000120301039,4,4,"M'accorder dès le mois d'août (Je crois que mon premier appel date de ce mois)le rabais de $10,00 promis, et me faire envoyer le nouveau modem dès ce moment lÀ.Je viens seulement de le recevoir.",4
266622,11-OCT-11,10-OCT-11,Soumaya,,fr,174.88.157.76,cboily@sympatico.ca,13566266,000000120447055,5,5,"tout a été fait, nous verrons si internet va bien à l'avenir.",4
266623,11-OCT-11,10-OCT-11,Allan,,en,174.88.206.14,mujuwalker@sympatico.ca,13570450,000000120453989,1,1,customer service agent should be in Canada and English should be the firstlanguage,1
266624,11-OCT-11,10-OCT-11,Jeffery,,en,174.89.140.86,bmahle@sympatico.ca,13565958,000000120456885,4,5,improve wait time,4
266625,11-OCT-11,09-OCT-11,Anis,,fr,174.95.119.8,rpaluck@sympatico.ca,13563936,000000120438261,3,4,,3
266626,13-OCT-11,01-OCT-11,Vijayashanti,,en,76.68.90.217,benhamrab@bell.net,13467570,000000120270748,2,2,"Dear John Watson,

At the beginning of Aug. we changed from YMax to high speed ... had problem retaining existing E mail account but that was fixed and we were assured that everything would be fine... Oct. 1st, unable to access e-mail, found out later it had been erased from the server...couldn't get it back...we lost 7 years worth of building our contacts and files...have spent many hours since working on this to get some of our contacts back in our new e-mail account....we weren't told this could happen  ( could have copied info had we known) ...conversely, we were assured that everything was OK... (years before had changed from dial-up to Y Max and there was no problem)...  Understandably,we were irrate !!!

Your survey asks about your staff and for the most part they do try to respond to customer needs...I personally find it difficult to talk with your reps in India ( the dialect confuses me sometimes) Had better results speaking with El Salvador and South America...would still rather talk with people in Canada...
 
Specifically, on Oct 1 spoke with the person you asked about... she didn't know why we couldn't get email... was going to put in an inquiry which would take 24 to 72 hours for someone to get back to us.. (We have no e-mail during this time).. the next day we tried again and got El Salvador... rep and her supervisor were quite informative - told us what had happened...we were not happy but took the only course of action available to us.. a new e-mail account  
 
Our association with Bell recently has not been good... called service last month re a hum on our phone line.. didn't need to, but lost phone and internet service for over 24 hours..not told what was happening.. 

Marni and Bob Benham",2
266627,13-OCT-11,12-OCT-11,Ghaleb,,en,184.144.37.88,l.swain@sympatico.ca,13596630,000000120508169,4,4,,5
266628,13-OCT-11,10-OCT-11,Madhu,,en,184.148.187.149,mnewnham@sympatico.ca,13570320,000000120457940,2,2,The service agents obviously know their stuff but because of their accent and they speak too quickly they are sometimes difficult to understand. PLEASE BRING YOUR SERVICE CENTRE BACK TO CANADA AND EMPLOY CANADIANS!,3
266629,13-OCT-11,16-SEP-11,Borhen,,fr,70.52.29.207,saaucoin@bell.net,13285872,000000119935673,1,4,"Que votre proposé se montre poli à mon égard et tienne compte de la remarque que je lui ai fait sur mon problème auditif. Il s'est comporté en personne suffisante et très désagréable.
J'ai dû me facher et hausser le ton pour qu'il se radoucisse.
C'est un comportement inconcevable te inacceptable pour une compagnie telle que Bell avec qui je fait affaire depuis plus de 40 ans.
Stéphane A.Aucoin",3
266630,13-OCT-11,06-OCT-11,Sinu,,en,69.158.28.110,jxs419@bell.net,13532628,000000120391394,5,5,"Nothing    the rep was clear, knew the problem, fixed it and was very patient ",5
266631,13-OCT-11,12-OCT-11,Yathreb,,fr,76.64.109.117,marguerita@bell.net,13597656,000000120490648,4,4,"Quand les personnes ont un accent et qui ne parle pas fort. C'est très difficile de les comprendre. Ça me déçois toujours d'entendre quelqu'un me répondre et qui parle avec un accent d'un autre pays. Surtout, j'aime bien reconnaître la voie d'un québecois lorsque je téléphone. Souvent on se comprend plus facilement et rapidement. ",3
266632,13-OCT-11,12-OCT-11,Bedre,,en,70.26.66.44,dadbin@sympatico.ca,13592134,000000120492024,5,4,,5
266633,13-OCT-11,12-OCT-11,Justin,,en,184.146.76.215,slaw1@sympatico.ca,13601364,000000120507009,4,5,listen to the clients and improving recording system of clients' requests,4
266634,13-OCT-11,11-OCT-11,Charles,,en,173.206.2.103,gg.young@sympatico.ca,13578432,000000120461615,5,5,,5
266635,13-OCT-11,12-OCT-11,Thorat,,en,67.70.203.149,dan.coles@sympatico.ca,13592176,000000120512296,5,5,,5
266636,13-OCT-11,07-SEP-11,Irfan,,en,76.67.100.204,sid.greenberg@sympatico.ca,13173106,000000119721677,4,5,,5
266637,13-OCT-11,12-OCT-11,Daniel,,en,70.30.28.198,j.rimnyak@sympatico.ca,13594970,000000120497759,2,1,looked into the problem a little more I was without internet service for 24 hrs just to find out my port was shut off at your end. until I called back and had someone take the time and knew what they were doing did I see any results,3
266638,13-OCT-11,12-OCT-11,Matthew,,en,70.30.72.23,keehn@bell.net,13596302,000000120493569,4,4,,5
266639,13-OCT-11,12-OCT-11,Kanchumarthi,,en,70.29.75.182,Drano5@sympatico.ca,13589230,000000120507885,5,5,"dealt with my request on Oct. 3 when I first called and was told it would be fixed in 24 hr but wasn't, necessitating my having to call back the next week, in which it was corrected",4
266640,13-OCT-11,12-OCT-11,Diego,,en,174.88.216.184,terryhil@sympatico.ca,13602018,000000120510018,4,5,Shorter wait time in technical assistance que,4
266641,13-OCT-11,12-OCT-11,Sinu,,en,174.93.40.45,dempdan@sympatico.ca,13592520,000000120511100,4,4,,4
266642,13-OCT-11,12-OCT-11,Mark,,en,174.95.84.243,craigkirkland@bell.net,13592016,000000120497122,5,5,"IN MY PARTICULAR CASE, NOTHING. MARK HANDLED THE SITUATION PERFECTLY. ALL MY QUESTIONS AND CONCERNS WERE ANSWERED. MARK REPRESENTED BELL CANADA VERY WELL AND HANDLED THE CALL WITH GOOD CUSTOMER SERVICE SKILLS. IN MY CASE, I THINK BELL CANADA IS DOING A GREAT JOB. I AM NOT YOUR BIGGEST CUSTOMER AND I'M TOTALLY SATISFIED WITH MY INTERNET SERVICE. ANYTIME I HAVE SPOKEN TO BELL CANADA REPS, THEY HAVE TREATED ME WITH DIGNITY AND RESPECT. I'M A 68 YEAR OLD MAN WHO HAS PUT HIMSELF IN 21ST. CENTURY BY PURCHASING A COMPUTER. I AM A SOMEWHAT CASUAL USER OF THE INTERNET. I'M NOT A TECHIE OR A GAMER, JUST A PERSON WHO USES THE INTERNET FOR ENTERTAINMENT. THE SERVICE I GET FROM BELL IS GREAT. I USE THE BELL FIBE 16 SERVICE AND IT WORKS PERFECTLY. THANK YOU TO THE ORGANIZATION FOR ALL THE GOOD WORK YOU DO.

CRAIG KIRKLAND",5
266643,13-OCT-11,12-OCT-11,Andrea,,en,174.88.217.74,elateddj@sympatico.ca,13593194,000000120510527,4,5,n/a,5
266644,13-OCT-11,12-OCT-11,Mouna,,fr,67.68.147.88,guylaine017@sympatico.ca,13594384,000000120488019,5,5,rien,5
267097,12-OCT-11,11-OCT-11,Chandler,,en,65.95.163.45,spell@bell.net,13587304,000000120462771,4,4,Cut down the time from 1 1/2 hours to 15 minutes.,4
267098,12-OCT-11,11-OCT-11,Sihem,,fr,174.88.59.122,b.gui@sympatico.ca,13574424,000000120470087,3,2,"J'ai fais appel pour installer le service de sécurité de Bell, mais il y avait une erreur sur un pilote qui a provoqué un conflit sur l'ordinateur .
Donc restauration de l'ordi.et impossible de réinstaller le service de sécurité. ",4
267099,12-OCT-11,10-OCT-11,Sinu,,en,65.95.114.13,patriciawoolner@sympatico.ca,13570834,000000120455718,4,5,,5
267100,14-OCT-11,13-OCT-11,Gautham,,en,184.145.18.189,twinkboi@sympatico.ca,13615726,000000120513513,2,1,In the past several months I have had nothing but problems with my internet let alone the increase in cost AGAIN! After 10+ years with bell service perhaps I should be looking at moving all my services to Rogers ,1
267101,14-OCT-11,13-OCT-11,Mohammed,,en,67.71.146.14,george.benedek@sympatico.ca,13607570,000000120522193,1,2,"This is the second time in the last 3 months or so that we have experienced problems with our internet connection.  Yesterday I was on the phone for TWENTY minutes, placed on hold several times for extended period of time, answered the same questions twice to two different CSR.  They finally determined that the service interruption was caused by a problem with our outside wiring.  The technician that showed up last night insinuated that the problem was caused by shoddy work by another technician that worked on a junction box in our neighborhood.

If you check our records you will see that over the past couple of years we have experienced numerous outages, some for an extended period of time.

This is unacceptable service!

We spend a considerable amount on our Bell services.  If I consider the service outages I have experienced with our Bell TV service, service outages with our Bell Internet service, calls dropped by our Bell Mobility services (happened twice yesterday), I am not seeing the value from the $$ I am paying for these services. ",1
267102,14-OCT-11,12-OCT-11,Aurea,,en,70.53.108.112,giles.charlebois@sympatico.ca,13594086,000000120492875,4,4,,3
267103,14-OCT-11,13-OCT-11,Pradheep Kumaar,,en,184.147.9.148,fsibiri@sympatico.ca,13607370,000000120529485,5,5,absolutely nothing,5
267104,14-OCT-11,13-OCT-11,Sinu,,en,65.95.69.96,prosser@sympatico.ca,13613190,000000120537646,5,4,nothing,5
267105,14-OCT-11,05-OCT-11,Rebello,,en,142.245.59.9,machado.brian@sympatico.ca,13520688,000000120360157,5,5,,5
267106,14-OCT-11,13-OCT-11,Dinesh,,en,70.26.22.23,barry.young2@sympatico.ca,13604312,000000120513531,4,4,Explain how my password could have expired without my knowing,5
267107,14-OCT-11,13-OCT-11,Arun,,en,70.49.21.36,c.j.m@sympatico.ca,13604958,000000120529816,4,3,,4
267108,14-OCT-11,13-OCT-11,Aqeel,,en,70.26.51.57,rpackman@sympatico.ca,13613972,000000120538107,5,5,,4
267109,14-OCT-11,13-OCT-11,Henry,,en,76.70.88.237,plauvramj@sympatico.ca,13613092,000000120519822,5,3,My technical issue was not resolved but the rep Henry was extremely supportive and tried in every way to assist me.I think he did the best he could.,5
267110,14-OCT-11,13-OCT-11,Budala,,en,184.145.181.240,josee.jenkins@bell.net,13609454,000000120529224,5,5,,5
267111,14-OCT-11,13-OCT-11,Mary-Jane,,en,184.145.181.240,josee.jenkins@bell.net,13609452,000000120517380,2,1,"I wish the tecnition would of help me solve my problem.
        Josee Jenkins",4
267112,14-OCT-11,13-OCT-11,Abir,,fr,206.172.0.204,alain.gaudreau2@sympatico.ca,13603628,000000120518198,4,4,,4
267113,14-OCT-11,13-OCT-11,Khanna,,en,184.145.76.42,trinityav@sympatico.ca,13615660,000000120529974,5,5,,4
267114,14-OCT-11,13-OCT-11,Madhu,,en,174.89.129.183,judi5165@sympatico.ca,13609582,000000120536960,3,2,,4
267115,14-OCT-11,13-OCT-11,Kumar,,en,174.89.63.175,sfsmith@sympatico.ca,13614508,000000120513722,5,5,it was very good no improvement needed,4
267116,14-OCT-11,13-OCT-11,Duncan,,en,70.31.41.252,garylong@sympatico.ca,13607484,000000120515319,5,5,nothing,5
267117,14-OCT-11,13-OCT-11,Ammar,,fr,74.12.227.51,arlenesp@sympatico.ca,13604088,000000120514525,5,5,Rien,5
267118,14-OCT-11,13-OCT-11,Ivan,,en,70.24.107.62,kylethomason@sympatico.ca,13610070,000000120524923,5,5,,5
267119,14-OCT-11,13-OCT-11,Rolando,,en,69.156.119.29,janssdale@sympatico.ca,13608816,000000120516121,5,5,,5
267120,14-OCT-11,13-OCT-11,Emmanuelle,,en,74.15.47.232,rtaves@sympatico.ca,13614022,000000120513995,5,5,hit all bench marks for this visit,5
267121,14-OCT-11,13-OCT-11,Osman,,fr,206.47.201.182,fred.stlouis@sympatico.ca,13607322,000000120513866,5,5,,5
267122,14-OCT-11,13-OCT-11,Nora,,en,184.144.79.220,pat.connolly@sympatico.ca,13612744,000000120518031,5,5,Nothing,5
267123,14-OCT-11,13-OCT-11,Jamie,,en,65.93.111.134,kemullan@sympatico.ca,13609800,000000120537407,5,5,,4
267124,14-OCT-11,13-OCT-11,Oliver,,en,184.147.208.235,dennis.karasek@sympatico.ca,13606204,000000120537882,4,4,,5
267125,14-OCT-11,13-OCT-11,Omer Ahmed,,en,192.25.240.225,khomier@sympatico.ca,13609904,000000120532263,3,1,I was bounced around to 4 different reps before getting to one who could actually help me.  We did the remote desktop sharing for over an hour but the problem still wasn't resolved.  The case was escalated and I'm still waiting to have it resolved.,4
267126,14-OCT-11,13-OCT-11,Mary-Jane,,en,70.31.19.236,carolmalinas@sympatico.ca,13605114,000000120517015,5,5,,5
267127,14-OCT-11,13-OCT-11,Sujay,,en,70.50.80.197,dde@sympatico.ca,13606094,000000120527066,5,5,,5
267128,14-OCT-11,13-OCT-11,Linda,,en,70.31.36.150,g.mulder@sympatico.ca,13607412,000000120520752,5,5,"nothing...absolutely nothing.
Linda was helpful, friendly, and sincere - and for the first time ever I didn't hear ""sorry, I can't so that"".",5
267129,14-OCT-11,13-OCT-11,Aqeel,,en,64.231.47.234,wbmiller@sympatico.ca,13616006,000000120535407,5,5,,5
267130,14-OCT-11,13-OCT-11,Rym,,fr,74.12.161.79,caramel24@bell.net,13605038,000000120513911,5,5,,4
267131,14-OCT-11,13-OCT-11,Franssesca,,en,64.231.42.155,d.bowles@sympatico.ca,13605806,000000120537136,4,4,"Elsavedore & India Is this not BELL CANADA ?????????????????????

     CANADA???????",4
267132,14-OCT-11,13-OCT-11,Kumar,,en,70.30.239.149,adriang8@sympatico.ca,13603530,000000120514336,5,,"I seem to have a problem with my modem.
At least twice a week it needs to be reconfigered and reinstalled.
Your representative promised me to send a new modem.
I wait and see.",3
267133,14-OCT-11,13-OCT-11,Sarah,,fr,70.48.220.150,claire.lapointe1@sympatico.ca,13605502,000000120528320,5,5,  Bonjour.Je n'ai rien a demander de plus. Merci.,5
267134,14-OCT-11,13-OCT-11,Kota,,en,74.198.165.75,chris_blais@sympatico.ca,13605392,000000120529871,5,5,,5
267135,14-OCT-11,13-OCT-11,Franssesca,,en,76.65.8.180,jcburr@sympatico.ca,13608900,000000120529911,5,5,"Franssesca
Was very helpful and patient.I am hearing impaired and she spoke very good english and was slow enough that I didn't have to ask her to repete. ",5
267136,14-OCT-11,13-OCT-11,Anusha,,en,74.14.116.17,john.targett@sympatico.ca,13609360,000000120517083,3,4,Find assistants who speak English!,3
267137,14-OCT-11,13-OCT-11,Andrea,,en,174.93.30.16,thomasscott@sympatico.ca,13615494,000000120537703,2,1,not treat me like I am an idiot,1
267663,12-OCT-11,11-OCT-11,Anne,,fr,173.177.150.136,khaled.tannich@bell.net,13581192,000000120481033,5,5,,5
267664,12-OCT-11,11-OCT-11,Walter,,en,70.49.187.196,rchernia@sympatico.ca,13585620,000000120466474,1,1,Provide me with answers to my questions about why your internet service has changed and why I was not informed.,1
267665,12-OCT-11,11-OCT-11,Madhu,,en,184.147.20.191,llmonty02@sympatico.ca,13582058,000000120474657,5,4,nothing,4
267666,12-OCT-11,11-OCT-11,David,,en,70.49.187.196,rchernia@sympatico.ca,13585622,000000120467216,1,1,I'm still unclear why you have made certain changes to the internet service and cannot use my third party e-mail which I rely upon for certain correspondence.,1
267667,12-OCT-11,11-OCT-11,Daniel,,en,68.171.231.80,ashinchey@sympatico.ca,13574298,000000120472371,5,4,,4
267668,12-OCT-11,11-OCT-11,Henry,,en,69.159.63.177,ron.val@sympatico.ca,13586130,000000120483853,5,5,,5
267669,12-OCT-11,11-OCT-11,Henry,,en,69.159.63.177,ron.val@sympatico.ca,13586132,000000120483826,5,5,,5
267670,12-OCT-11,02-MAY-11,Jesus,,en,74.12.144.197,amberc55@sympatico.ca,11906477,000000116868871,3,2,Have more English Speaking reps,3
267671,12-OCT-11,11-OCT-11,Amine,,fr,65.92.213.236,paul.bourdon@sympatico.ca,13584806,000000120483518,4,5,,4
267672,12-OCT-11,11-OCT-11,Mahender,,en,174.93.90.236,mmvb@sympatico.ca,13583618,000000120476420,1,1,as of writing problem still exsists.,2
267673,12-OCT-11,11-OCT-11,Jhon,,en,174.93.90.236,mmvb@sympatico.ca,13583620,000000120474966,1,1,as of writing problem still exsits,1
267674,12-OCT-11,11-OCT-11,Justin,,en,70.27.81.205,sandy.fallows@sympatico.ca,13586604,000000120468097,4,5,,4
267675,12-OCT-11,13-SEP-11,Carlos,,en,74.198.9.152,percy.mistry@bell.net,13243904,000000119859132,4,3,Offered high speed in my area,3
267676,12-OCT-11,08-OCT-11,Susy,,en,67.71.198.58,meredith.francis@sympatico.ca,13556568,000000120429223,1,1,"Not cut off our telephone call in regards to the appointment booked for Saturday, October 8, which your Bell technician did NOT show up for.",1
267677,12-OCT-11,06-OCT-11,Chantal,,en,70.28.64.154,ffarsadi@sympatico.ca,13530398,000000120388640,5,5,You already did it.,5
267678,12-OCT-11,10-OCT-11,Carlton,,en,65.95.110.24,joyce.constantineau@sympatico.ca,13568842,000000120457881,5,5,nothing,5
267679,13-OCT-11,12-OCT-11,Amanda,,en,174.93.89.20,dhanoa17@sympatico.ca,13592638,000000120506535,5,5,"I am still waiting for an e-mail confirmation of the ""deal"" I agreed to, that outlines the conditions agreed upon.

I'm happy with the renewal of my internet. I only wish I knew about the ability to call in to the loyalty department to negotiate a better deal. I have long felt that Bell gives new customers better offers than long standing, loyal customers. Now I know I can call in to discuss.",5
267680,13-OCT-11,12-OCT-11,Rajesh,,en,70.48.209.57,lynn.hancock@sympatico.ca,13597360,000000120510126,4,5,shorter wait time?,4
267681,13-OCT-11,12-OCT-11,Prego Junior,,fr,174.91.253.138,karl.portelance@sympatico.ca,13596238,000000120502867,1,1,Trouver une solution a mon probleme,1
267682,13-OCT-11,12-OCT-11,Mohamed Amine,,fr,65.92.166.4,gperreault_2@sympatico.ca,13594230,000000120495273,5,5,Rien,5
267683,13-OCT-11,12-OCT-11,Robbie,,en,74.14.117.163,byron_cheung@sympatico.ca,13591206,000000120501074,5,5,"Was calling to cancel my service because I found another company that offered something much better than what I had. However, your rep was able to come up with a package for me that was comparable to what the other internet company was offering. Handled everything smoothly and professionally. 
Thanks!",4
267684,13-OCT-11,12-OCT-11,Atoiya,,en,184.145.13.159,rgollowitsch@sympatico.ca,13600158,000000120487835,5,5,Nothing. She listened to my prolem and was able to resolve it better then I expected.,5
267685,13-OCT-11,12-OCT-11,Vijay,,en,67.68.137.124,judy.roland@sympatico.ca,13596068,000000120509354,1,1,,1
267686,13-OCT-11,12-OCT-11,Freddy,,fr,70.49.68.161,bmdd@sympatico.ca,13590876,000000120499253,2,1,"Vous auriez pu vous occuper de mon problème.  La première personne à qui j'ai parlé devait s'occuper du problème en contactant le service de vérification de ligne, il ne l'a pas fait, j'ai dû rappeler.",
267687,13-OCT-11,12-OCT-11,Srinivas,,en,69.157.22.57,f_l@sympatico.ca,13593414,000000120501850,5,5,,5
267688,13-OCT-11,12-OCT-11,Christianne,,en,174.92.64.130,ron.poirier1@sympatico.ca,13600492,000000120499516,5,5,Nothing.  Everything was done to my satisfaction.,5
267689,13-OCT-11,12-OCT-11,Hatem,,fr,174.95.240.25,lbjt@sympatico.ca,13596778,000000120496079,,1,"aucun travail avec monsieur, la ligne a été coupée.",3
267690,13-OCT-11,12-OCT-11,Lukasz,,en,76.64.199.184,jim-marwalker@sympatico.ca,13595580,000000120505185,5,5,"the other representatives did NOT LISTEN to my problems,or try to resolve
get them to understand and LISTEN",3
267691,13-OCT-11,12-OCT-11,Sofien,,fr,142.243.254.209,sylvain.desrosiers@sympatico.ca,13601816,000000120507400,3,1,Je paie les frais pour un service internet me donnant droit à une vitesse de 2mb/s et j'ai en réalité 1.4mb/s. Donc soit Bell s'organise pour que je puisse avoir droit à la vitesse pour laquelle je paie ou qu'il réduise le coût de mon forfait.,4
267692,13-OCT-11,11-OCT-11,Jose,,en,74.12.100.202,lhdavis@sympatico.ca,13581840,000000120460448,5,4,Have speed check on your web site,4
267693,13-OCT-11,12-OCT-11,Nourmene,,fr,76.69.179.207,gae.gagne@sympatico.ca,13593836,000000120507966,5,5,"rien de plus
tout était parfait",5
267694,13-OCT-11,12-OCT-11,Cori,,en,184.147.126.220,j.finders@sympatico.ca,13594944,000000120501520,5,4,This charge should have never happened in the first place. You systems have to be better than this. This is not the first time we have had charges that should not been on the bill. I am not the only person to voice our dissatisfaction over this. I know of at least two couples that left Bell and went with Rogers over this stupid billing procedures. ,3
267695,13-OCT-11,07-OCT-11,Nawel,,en,70.51.51.60,skfeldman@sympatico.ca,13549918,000000120403299,5,4,,4
267696,13-OCT-11,12-OCT-11,David,,en,70.49.236.138,vincentres@sympatico.ca,13602578,000000120499874,5,5,,4
267697,13-OCT-11,12-OCT-11,Celina,,en,184.147.21.57,flemming.gang@sympatico.ca,13593584,000000120509600,5,5,everything was delt with perfectly the only concern I have is that lately I seem to have some problem with internet almost weekly-hopefully this will be the last-am thankful for the tech and their patience,5
267698,13-OCT-11,12-OCT-11,Neila,,fr,70.55.112.247,marcelle.girard@sympatico.ca,13597600,000000120496679,5,5,"cette expérience était je l'espère la dernière d'une série de problèmes et d'appels à votre service technique (problème de ligne téléphonique, changement de modem, problème de serveur de courrier...pas d'accès pendant plus de 3 semaines! Le prochain problème m'amènera certainement à changer de fournisseur de services.",2
267699,12-OCT-11,11-OCT-11,Latregan,,fr,65.92.31.238,l.guignard@bell.net,13581438,000000120482415,5,5, Le temps d'attente avant de parler a un conseiller.,5
267700,12-OCT-11,30-SEP-11,Abir,,fr,184.148.239.34,thieumb@bell.net,13465320,000000120246568,1,1,Vous soucier plus de vos clients...et arrêter de rire d'eux!,1
268214,12-OCT-11,11-OCT-11,Stephan,,en,50.101.136.87,p.randorf@sympatico.ca,13584640,000000120485673,5,5,I was very happy with the help I got from Stephan. He was courteous and very knowledgeable. Thank goodness your have that technology where he takes control and I just watch the cursor move around. Great!,5
268215,12-OCT-11,11-OCT-11,Stephen,,en,70.27.76.40,katelynmccorriston@bell.net,13580964,000000120480089,1,1,"I did not speak with a Stephen that I can recall. I spoke with Oscar who almost totally destroyed my service. I asked about Call Privacy and ended up receiving an email from Bell stating my modem was to be removed. I then spent a lot of time speaking with a Tony who hung up on me, the call did not drop he hung up! The only person who was able to help me to straighten the mess out was Gill in your Resolution Department. Gill was kind, patient, thorough and understanding. The way I expect all Bell employees to be. I was assured upon returning to Bell all your representatives worked for Bell and worked in Canada. This is not true and this is the reason so many errors are made. At one point yesterday I called to ask how much Call Privacy was and the person I was speaking with searched for a couple of minutes and I still did not receive an answer so I told him to forget it. I consider Bell's customer service to be the worse out of any company I have dealt with. I spent my whole afternoon on the phone and this is not the first time. I expect I should only have to make one quick call to have something added or changed and this never happens, it always ends up to be a half day or day long ordeal with your company. No one has time for this!!! I actually fear phoning Bell due to the fact I know something will get 'messed up' and it will take forever to straighten out. If some better deal comes along I will leave Bell ONLY BECAUSE OF YOUR LACK OF PROPERLY TRAINED EMPLOYEES AND LACK OF GOOD CUSTOMER SERVICE. So many people are unemployed in Canada and you farm work out to countries that your customers can't even understand what the person on the other end of the phone is saying. Why do you bother sending out these surveys? You don't listen to your customers. I know I am not the only one that complains. I live in Canada I expect to speak with Canadians.",1
268216,12-OCT-11,11-OCT-11,Gattu,,en,70.27.139.8,donnelly@sympatico.ca,13577132,000000120478022,4,4,I did not want to change my password,5
268217,12-OCT-11,11-OCT-11,Med Hedi,,fr,184.145.149.238,marienicole_cimon@sympatico.ca,13582734,000000120479675,5,5,Rien de plus.,5
268218,12-OCT-11,11-OCT-11,Madhu,,en,207.219.69.141,pigeau.thessalon@sympatico.ca,13585112,000000120476826,2,2,"I was told that the reason I could not access my email direct from my computer was because my internet service provider (Telus) was blocking access. I contacted Telus and they have informed me that Bell has changed parameters and I will no longer be able to access my Bell email thought another internet provider. I have for more than 15 years maintained my Bell dial-up account for the sole purpose of keeping the same email address and was prepared to continue. Due to this unannounced change and the inconvenience it has created I will be forced to change my email address, at some cost and inconvenience to myself. 

It is unfortunate that our long association has come to this. After this conversation I called Bell in regards to a problem I was having with my mobile phone account. It was resolved quickly and exhibited the high level of cooperation and professionalism I expect from Bell. 
",2
268219,12-OCT-11,11-OCT-11,Hssen,,fr,184.144.218.20,jacqueslapointe@sympatico.ca,13579590,000000120474034,5,5,N/A,5
268220,12-OCT-11,11-OCT-11,Abderrahmane,,fr,74.12.247.90,rene-martin@bell.net,13585696,000000120469961,4,4,"C'est que le problème revient toujours; i.e la vitesse descend en bas de 200K assez souvent. Le technicien de la tour devrait vérifier si la mise à la masse (ground) n'ont pas de corrosion ou fil/vis déserré ce qui produirait de l'intermittance. ",3
268221,12-OCT-11,11-OCT-11,Rene Jose,,en,65.95.103.201,id.kingston@sympatico.ca,13579282,000000120466939,5,4,,4
268222,12-OCT-11,11-OCT-11,Siddiqui,,en,65.92.15.139,ddmilligan@bell.net,13576666,000000120484901,5,5,This was a helpful Technician who took his time with me as I am not to knowledgeable about Bell solutions. ,4
268223,12-OCT-11,11-OCT-11,Cindy,,en,66.212.171.130,powerbrands@sympatico.ca,13585232,000000120474717,5,5,"Some CSR's no less than others, no nessessarily on resolving the trouble but in giving explanations on why and how things work with the Bell network or educating me. ",4
268224,12-OCT-11,11-OCT-11,Methil,,en,174.94.119.40,anna.tzoutzourakis@sympatico.ca,13574086,000000120483895,4,4,,4
268225,12-OCT-11,11-OCT-11,Casey,,fr,69.159.89.133,beaudinp2@sympatico.ca,13574630,000000120463705,5,4,,5
268226,12-OCT-11,11-OCT-11,Vladimir,,fr,76.69.185.249,danyolande.bousquet@sympatico.ca,13576506,000000120463026,5,5,Rien et Merci au technicien Vladimir pour avoir résolu notre problème.,5
268227,12-OCT-11,11-OCT-11,Krishidhar,,en,50.100.36.240,cliffni@bell.net,13576044,000000120469104,5,5,i am 90 years of age and your service was just great,5
268228,12-OCT-11,11-OCT-11,Salim,,fr,174.93.233.91,lepape@sympatico.ca,13581772,000000120468670,4,4,Me dire que j'aurais pu avoir ce modem ou router opur seulement 49.95 depuis plusieurs année au lieu de me laisser payé la location..... Je trouve sincèrement que j'ai emplement payé de location on aurait pu me donner le router et ne plus me charger rien. Étant un client assidu depuis plusieur année.  Michel Vachon,5
268229,12-OCT-11,08-OCT-11,Bedre,,en,70.54.125.79,ppercheson@sympatico.ca,13557556,000000120422171,3,1,Actually fix the problem. This is the 3rd time calling about poor upload speed. It was supposed to be fixed the day after this call and is not resolved. Been going on for 3 months. I plan to terminate the service and use Rogers. ,1
268230,12-OCT-11,11-OCT-11,Francis,,en,70.50.115.79,paigebob@sympatico.ca,13584662,000000120471645,2,1,have your people know in all dept  whats going on,5
268231,12-OCT-11,11-OCT-11,Vijaya,,en,66.212.168.232,ronphillips@sympatico.ca,13586162,000000120486798,1,1,"On going problem since October 6, 2011, once issue after another, advised will call back with no callback -- disgusting",1
268232,12-OCT-11,11-OCT-11,Chandler,,en,66.212.168.232,ronphillips@sympatico.ca,13586168,000000120473092,1,1,As before,1
268233,12-OCT-11,06-OCT-11,Hector,,en,66.212.168.232,ronphillips@sympatico.ca,13536786,000000120380133,1,1,,1
268234,12-OCT-11,11-OCT-11,Nadyn,,en,174.93.30.122,allen.mosseri088@sympatico.ca,13573816,000000120480324,5,5,,5
268235,12-OCT-11,11-OCT-11,Oliver,,en,74.198.9.168,ccruden@sympatico.ca,13575560,000000120479780,1,1,Provide the service that i am paying for. That would be tech help that you don't provide.,3
268236,12-OCT-11,11-OCT-11,Aymen,,fr,70.28.34.26,jimix@sympatico.ca,13580166,000000120484199,4,4,il y a eu un bug internet pendant notre discussion.  Peut-Etre mettre un message automatique lorsqu'il y a des difficultés comme ça.  Je ne savais plus si j'étais encore connecté ou non!,4
266645,13-OCT-11,11-OCT-11,Jan,,en,76.68.95.30,g_a.haber@sympatico.ca,13578202,000000120464192,5,5,nothing to improve,3
266646,13-OCT-11,10-OCT-11,Sarry,,fr,70.55.207.152,BADEAUX@sympatico.ca,13564998,000000120448089,5,5,,4
266647,13-OCT-11,12-OCT-11,Andrew,,en,69.156.176.134,amhoven@bell.net,13589938,000000120487583,5,5,"Andrew was great but when I was transfered to Satalite services I was treated very rudely and the Lady was not nice to me as a customer and my issue was not resolved at all. The chances of us leaving bell are very high right now, I am not satisfied at all. I would not recommend bell to anyone. ",1
266648,13-OCT-11,12-OCT-11,John,,en,65.94.57.74,brwasik@sympatico.ca,13591134,000000120492130,5,5,non,5
266649,13-OCT-11,12-OCT-11,Romeo,,en,174.92.70.164,robertscriver@bell.net,13600410,000000120488779,5,5,Nothing Romeo did an excellent job.,5
266650,13-OCT-11,11-OCT-11,Mohamed,,en,70.49.29.143,stuartbrown@bell.net,13587532,000000120476303,5,4,Nothing,5
266651,13-OCT-11,11-OCT-11,Felix,,en,174.88.181.143,gerald.k@sympatico.ca,13578384,000000120459558,5,5,"well done
THANK YOU ",5
266652,13-OCT-11,12-OCT-11,Adam,,en,76.68.22.233,sbarua_6@sympatico.ca,13600940,000000120489131,5,5,,5
266653,13-OCT-11,12-OCT-11,Selene,,en,74.15.98.40,horatior@sympatico.ca,13594686,000000120493109,1,2,"providing low speed and charging me for high speed internet is unfair concerning to all Transactions I got nothing please check the following transaction numbers
and tell me what is going. 11329239
                           11898104
                           13387433
                           120493109
                           116782097
                           118474323
This year  up to now I have paid 501.49 Please this is not fair. As a Canadian I request for you to go through the past 3 years and adjust my bill. 
                           ",
266654,13-OCT-11,12-OCT-11,Anis,,fr,174.93.241.50,renald@bell.net,13600110,000000120512438,5,5,,5
266655,13-OCT-11,07-OCT-11,Ahmed Ramy,,fr,70.53.206.107,bral@sympatico.ca,13540698,000000120412113,5,5,,5
266656,13-OCT-11,12-OCT-11,Souhaib,,fr,65.94.180.143,drjc@sympatico.ca,13592970,000000120507328,5,5,,5
266657,13-OCT-11,12-OCT-11,Kevin,,en,70.27.50.45,stvns@sympatico.ca,13601686,000000120489076,4,1,Someone that could be understood a bit better.  He wasn't too bad with his accent but he spoke too fast for clarity.,2
266658,13-OCT-11,11-OCT-11,Amine,,fr,174.88.86.103,vilandry@sympatico.ca,13588482,000000120481714,4,4,,4
266659,13-OCT-11,08-AUG-11,Gamwo,,en,174.95.96.129,will_abs@bell.net,12843505,000000119029606,3,2,,3
266660,13-OCT-11,12-OCT-11,Eric,,en,70.53.45.78,joym_g@sympatico.ca,13595962,000000120490537,4,4,"Eric the technican who helped me was 
professonal, and polite. He ensured that I was completely satisfied that the
problem was resolved.
Thank you",5
266661,14-OCT-11,22-SEP-11,Chelsey,,en,184.146.110.198,r_foran@sympatico.ca,13362414,000000120061168,4,4,,5
266662,14-OCT-11,12-OCT-11,Nabil,,fr,64.229.103.31,simon.cadotte@sympatico.ca,13601264,000000120511762,5,5,"Diminuer le temps d'attente qu'un technicien réponde à mon appel.  Cela dit, le temps d'attente ne fut pas très long.",5
266663,14-OCT-11,13-OCT-11,Wael,,fr,70.30.159.32,jmfortin1@sympatico.ca,13609230,000000120536479,5,5,rien,5
266664,14-OCT-11,13-OCT-11,Evan,,en,67.68.216.74,gordan_mclaren@sympatico.ca,13607822,000000120530085,4,4,"Nothing really. The service rep that I spoke to  in your customer loyalty department was very understanding about my situation. He was very accomodating in the correction action that he offered.

Unfortunately the internet connection problems that I have experienced over the years with a high level of disconnects has yet to be properly resolved in spite of your tech supports best efforts.  ",5
266665,14-OCT-11,13-OCT-11,Priya,,en,74.14.30.224,marjorie.calvin@sympatico.ca,13611170,000000120533554,4,4,,5
266666,14-OCT-11,12-OCT-11,Sondes,,fr,76.64.201.125,jocelyne_yvon@bell.net,13595758,000000120501661,2,2,"Malheureusement, JE SUIS TRÈS DÉCUE DE LA TECHNICIENNE qui a configuré ma boîte de courriels.  Elle a perdu TOUS MES É-MAILS  et pour elle ça ne semblait qu'un détail! Pour moi c'est autrement. J'apprécierais que vous fassiez en sorte que je puisse récupérer TOUS mes é-mails ainsi que TOUTES LES ADRESSES de mon carnet d'adresses.  J'ai des amis à l'extérieur qui sont âgés et malades et c'est le seul moyen que nous avons de communiquer ensemble.  J'ai des adresses que je conserve depuis des années et jamais avant quand j'ai changé de serveur un(e) technicien(ne)a effacé ou perdu quoi que ce soit.  S.V.P. FAITES EN SORTE QUE JE RÉCUPÈRE TOUS MES COURRIELS QUI SONT TRÈS IMPORTANTS. Ce sont des informations que j'ai vraiment besoin. J'ai des références pour des travaux que je ne peux pas me permettre de perdre.  Si je ne vous ai pas avisée avant c'est que j'étais absente en clinique médicale externe.  Je compte sur votre collaboration pour régler mon problème de courriels et de carnet d'adresses dans les plus brefs délais.  Merci",4
266667,14-OCT-11,13-OCT-11,Orlando,,en,174.93.212.144,zinay@sympatico.ca,13616378,000000120532512,5,4,,5
266668,14-OCT-11,13-OCT-11,Jamie,,en,184.151.63.148,ken.parsons065@sympatico.ca,13609812,000000120531814,1,1,You could have been more acomidatibg in trying to find a solution,1
266669,14-OCT-11,13-OCT-11,Jamie,,en,65.95.89.253,jb.tait@sympatico.ca,13608860,000000120538040,4,4,"Tech speaks understandable English - prev experience with call centers in India were difficult - very polite but very hard to understand.

above explains no. 4 answer",
266670,14-OCT-11,13-OCT-11,Neha,,en,184.146.157.102,david.gould2@sympatico.ca,13606022,000000120524570,5,5,Appreciate how much downtime costs - me!,5
266671,14-OCT-11,13-OCT-11,Moez,,fr,184.145.217.32,guy.chouinard7@sympatico.ca,13607948,000000120526578,5,3,J'attends qu'un technicien me contacte aujourd'hui. Il y a toujours un problème avec la sécurité de Bell,5
266672,14-OCT-11,13-OCT-11,Josue,,en,70.29.115.206,frank.mccorry@bell.net,13607300,000000120536073,4,,"I will clarify:
My interaction with Josue was completely satisfactory and I beleive that he did all he could to solve the problem, however at the end of our conversation it remained unsolved. It appears to have been within the system itself and had to be referred to another group. He estimated that it would be resolved within 48 hours.

It was not a pressing issue with me, and my call was essentially to determine if I was doing something wrong. I was assured that was not the case. ",5
266673,14-OCT-11,13-OCT-11,Pamela,,en,70.49.26.135,ibrimacombe@sympatico.ca,13608400,000000120514757,5,5,I think the service man was very thorough and efficient.  ,5
266674,14-OCT-11,13-OCT-11,Ammar,,en,67.70.68.185,jcholette_6@sympatico.ca,13608904,000000120517029,2,4,It took 50 mins for him to finally realize that a simple check mark needed to be removed in the e-mail options (to not keep a copy on the server). He had to speak with his supervisor often and could not read the English software when he took control of the PC. I had to translate for him. Fifty minutes lost for both Sympatico and me. The call went to Tunisia. I wish a Canadian would have answered.,4
267138,11-OCT-11,10-OCT-11,Oscar Ernesto,,en,174.94.85.142,mariasven@sympatico.ca,13569838,000000120456417,5,4,,3
267139,11-OCT-11,10-OCT-11,Sebastian,,en,70.48.75.82,talkwithterry@sympatico.ca,13572320,000000120451237,1,1,Relay my call to a Canadian representative when I asked and not put me on hold twice (on my two calls to India) for extended periods of time forcing me to hang up.  I was subsequently called back from India and eventually put through to Stephen in Canada... with a much better outcome.,1
267140,11-OCT-11,10-OCT-11,Thorat,,en,174.95.27.86,zev@sympatico.ca,13573030,000000120458300,2,1,I phoned because my T.V. was not working and was given inconclusive advice.    I phoned again this morning resulting in a technician being sent out who has cured the problem.,3
267141,11-OCT-11,06-OCT-11,Wael,,fr,174.95.144.52,simoncarbonneau@sympatico.ca,13537432,000000120392987,3,5,"Mon appel avec Wael c'est bien déroulé, c'est plutôt le cheminement que j'ai dû entreprendre pour répondre à ma requête qui m'a causé un peu d'ennui. Je pense que le problème majeur est qu'il y avait un manque de communication et que les conseillers auraient dû poser plus de questions (je réalise que je ne suis pas le seul en ligne et il faut que les choses bougent!). J'ai passé près d'une heure sur le téléphone (310-SURF), transféré à plusieurs occasions, pour me faire dire qu'il fallait que je compose un autre numéro, puisque le type de service internet que j'avais était géré par un autre département (VDSL). C'est de valeur que ceci n'a pas été déterminé au tout début de mon parcours. En général, le service est très bon et je suis satisfait de votre service; j'aurais préféré moins de détour!",4
267142,11-OCT-11,07-OCT-11,Sarry,,fr,70.24.248.156,apotvin4@sympatico.ca,13540043,000000120420132,4,5,je suis satisfait du service Bell,4
267143,11-OCT-11,10-OCT-11,Alvaro,,en,184.149.8.10,raj.suri@sympatico.ca,13571162,000000120458174,4,4,Mr. Alvaro was very thorough and I really appreciate his patience and understanding of the issue and not to give up till the issue was resolved.,4
267144,11-OCT-11,10-OCT-11,Josue,,en,184.144.74.236,hdenny@bell.net,13568040,000000120457091,3,3,,3
267145,11-OCT-11,10-OCT-11,Moncef,,fr,70.51.44.242,sbeaudet@sympatico.ca,13571780,000000120455360,4,4,"M'assurer à nouveau que j'aurai droit à mon rabais de $10,00 sur ma prochaine facture.",4
267146,11-OCT-11,10-OCT-11,Juan,,en,76.69.239.48,osbornedaley@sympatico.ca,13570740,000000120450914,4,4,"Could have found he problem before if this technician was sent.  Just a few days before I had a technician and I thought the problem was solved becaus the technician had assured me of that except for the crackling of the phone, that was worse and this technician that visited on Monday I think has solved the problem.  Thanks very much to him.  Hope I am not talking too soon.",4
267147,11-OCT-11,10-OCT-11,Thitola,,fr,184.145.148.180,michelletremblay41@sympatico.ca,13570188,000000120455282,5,5,,5
267148,11-OCT-11,07-OCT-11,Mariem,,fr,24.179.111.209,claude.laperle@sympatico.ca,13541320,000000120402636,5,4,,3
267149,11-OCT-11,10-OCT-11,Rachel,,en,70.49.110.195,ted27@sympatico.ca,13572388,000000120453856,5,4,,5
267150,11-OCT-11,10-OCT-11,Houcem,,fr,76.65.88.132,clevesque005@sympatico.ca,13566486,000000120455709,5,5,,4
267151,11-OCT-11,10-OCT-11,Nabil,,fr,76.64.203.28,kanhom@sympatico.ca,13569000,000000120450184,1,1,Le conseiller ne comprenait pas exactement le problème que j'ai pu résoudre tout seul.,3
267152,11-OCT-11,11-OCT-11,Celina,,en,184.147.132.39,gunther.niesar@sympatico.ca,13567906,000000120458982,2,1,,3
267153,11-OCT-11,09-OCT-11,Tayssir,,fr,184.144.152.247,rdurand@bell.net,13563706,000000120439836,5,5,tout est correct,5
267154,11-OCT-11,02-OCT-11,Nikitha,,en,74.14.147.252,ronnorwood@bell.net,13482840,000000120288284,5,5,,5
267155,11-OCT-11,10-OCT-11,Henry,,en,70.31.9.44,bomy@sympatico.ca,13566006,000000120456229,5,5,,5
267156,11-OCT-11,06-SEP-11,Alexandra,,en,70.27.25.250,fzonghetti@sympatico.ca,13149192,000000119688950,2,1,tranfer my call to a CANADIAN rep as reqested!,2
267157,11-OCT-11,07-OCT-11,Edwin,,en,70.30.54.176,hgregg@sympatico.ca,13543860,000000120402700,1,1,"You have changed your server which now shows all our outgoing business emails from sympatico.ca rather than our business id of admin@hsi.ca.
Several requests have not corrected this problem. If not corrected within 10 days we will have to change providers",1
267158,11-OCT-11,26-SEP-11,Visakan,,en,204.101.237.139,cheryl2e@bell.net,13397818,000000120137349,1,1,Talk less,1
267159,11-OCT-11,07-OCT-11,Shalini,,en,64.231.221.161,twfraser@sympatico.ca,13550864,000000120399207,4,4,In the past we have had a lot of issues trying to get problems solved.  This time it took about 4 hours in total but the problem was resolved and we could understand the person.  ,3
267160,11-OCT-11,10-OCT-11,Priya,,en,74.14.24.123,eric.doucette@bell.net,13567316,000000120452326,1,1,"Tec being more aware of what he was doing before he lost all my data info..
Awaiting offers that were made by the rep by email as promise ",1
267161,11-OCT-11,05-OCT-11,Adam,,en,74.12.36.108,dennis.walt@sympatico.ca,13515794,000000120361640,3,3,Your rates are still way to high for service provided.,2
267162,11-OCT-11,10-OCT-11,Kanni,,en,64.231.141.100,wegotstyle@sympatico.ca,13572836,000000120447968,1,1,someone who speaks better english that we can understand,1
267163,11-OCT-11,10-OCT-11,Mary ruksana,,en,64.231.141.100,wegotstyle@sympatico.ca,13572838,000000120448881,2,2,someon who speaks better english..hard to understand..frustrating,2
267164,11-OCT-11,10-OCT-11,Mohamed,,fr,70.24.234.104,nathalie.devillers@sympatico.ca,13570564,000000120455943,1,1,Se sentir plus concerner sur nos problèmes ,2
267165,11-OCT-11,10-OCT-11,Med Hedi,,fr,70.29.142.37,gseguin@bell.net,13567882,000000120455809,5,5,,5
267166,11-OCT-11,08-OCT-11,Reginald,,en,174.91.122.103,bandstra@sympatico.ca,13552338,000000120429650,1,1,LISTENED TO OUR REQUEST CAREFULLY AND FOLLOW UP.  OUR PROBLEM HAS NOT YET BEEN RESOLVED.  WE ARE SO FRUSTRATED!  OUR WIRELESS MODEM QUIT AND WE WERE TO HAVE IT REPLACED.  THIS HAS BEEN GOING ON NOW FOR ABOUT 6 WEEKS. WE HAVE 3 COMPUTERS WHICH HAVE TO SHARE 1 MODEM CONNECTION.  PLEASE HELP. PLEASE CALL ME AT 905-439-6564  ORWIN,1
267167,11-OCT-11,10-OCT-11,Mudilyar,,en,67.71.137.207,liacobucci@sympatico.ca,13569406,000000120457069,2,1,Kept holding for over 50 minutes.  It would be helpful if Rep would have come back on the line to explain this is going to take a long while rather than have me guessing if anyone is still working on the problem.  Periodic checking in would also help.  Alternatively have the Rep call me back if it would take that long.,3
267168,11-OCT-11,10-OCT-11,Alfredo,,en,70.27.189.200,yhan100@sympatico.ca,13572970,000000120457813,5,5,,5
267169,11-OCT-11,10-OCT-11,Fatma Sawcen,,fr,65.94.253.119,deniselaforest@sympatico.ca,13566946,000000120449306,5,5,"Absolument rien dans mon cas.  
La préposée m'a donné un excellent service et même au-delà.  Bravo à cette préposée!

Denise Laforest",5
267170,12-OCT-11,11-OCT-11,Zishan,,en,67.71.68.73,pick2@sympatico.ca,13585044,000000120480032,5,4,,5
267701,12-OCT-11,11-OCT-11,Romany,,en,74.12.144.35,tristarichardson@bell.net,13588242,000000120479942,4,5,,3
267702,12-OCT-11,10-OCT-11,Ronald,,en,69.159.14.116,zeker2001@bell.net,13573024,000000120457265,4,4,"my recent experience was very satifying, but my 2 previous calls were disasterious.
i waited on hold for 38& 47 minutes with no success and not having my problem resolved.
i do think that you should have a dedicated staff that can resolve the problem at hand without having to put you on hold and not coming back to the phone.",3
267703,12-OCT-11,11-OCT-11,Thorat,,en,74.12.6.152,dave.taylor47@sympatico.ca,13576540,000000120480322,1,1,Was to call back in one hour --no call received.,2
267704,12-OCT-11,11-OCT-11,Farhana,,en,70.53.8.9,fahimqureshiz@bell.net,13577790,000000120481195,4,4,,5
267705,12-OCT-11,11-OCT-11,Nayeem,,en,64.229.97.232,stephen.dolhan049@sympatico.ca,13587444,000000120484024,2,2,,3
267706,12-OCT-11,11-OCT-11,Vijay,,fr,76.64.87.192,lynebroszko@sympatico.ca,13582366,000000120473096,5,4,,
267707,12-OCT-11,11-OCT-11,Diego,,en,70.26.248.184,tom.zacchia@sympatico.ca,13588126,000000120482000,4,4,,5
267708,12-OCT-11,10-OCT-11,Thorat,,en,70.52.168.127,hpillman@sympatico.ca,13568130,000000120458096,3,3,be better informed,4
267709,12-OCT-11,10-OCT-11,John,,en,70.26.20.16,r_delaney@sympatico.ca,13571130,000000120455959,4,4,,5
267710,12-OCT-11,10-OCT-11,Sayeeduddin,,en,70.26.20.16,r_delaney@sympatico.ca,13571132,000000120454400,4,5,,5
267711,12-OCT-11,10-OCT-11,Arbi,,fr,69.159.169.180,danjoug@sympatico.ca,13566754,000000120457164,4,4,,5
267712,12-OCT-11,06-OCT-11,Asra,,en,184.144.59.101,andycelio@sympatico.ca,13527184,000000120381931,1,1,They should not have to trnasfer my call several times before I even speak to someone who may offer some help(they didn't).  I was on hold for almost 45 minutes.,1
267713,12-OCT-11,11-OCT-11,Rym,,fr,76.71.185.225,jf.pouliot@bell.net,13580076,000000120462486,2,2,La ligne a coupé et il m'avait dit que si cela arriverait il me contacterait aussitôt et je n'ai jamais eu de retour d'appel de sa part. DOnc mon problème n'a jamais été résolu.,1
267714,12-OCT-11,11-OCT-11,Julio,,en,70.27.46.76,emyers@bell.net,13577598,000000120463582,5,4,,5
267715,12-OCT-11,11-OCT-11,Robert,,en,76.69.132.138,rcibulka@sympatico.ca,13585624,000000120474548,5,5,Nothing in this case and many thanks to Duncan for the help.....Robert,5
267716,12-OCT-11,11-OCT-11,Sana,,fr,70.26.10.147,mcveilleux@sympatico.ca,13583058,000000120460926,2,1,Me répondre ou me rappeler pour que mon probème soit résolu.  J'attends toujours l'appel de votre agent,1
267717,12-OCT-11,07-OCT-11,Omar,,fr,70.53.168.46,rivest.p@bell.net,13549026,000000120404990,4,4,vous savez le problème se n'est pas forcement celle a quelle on parle mais plus tôt les multitudes erreur sur nos facture qui nous obliger a ce tracasser avec sa!et perde un temps PRÉCIEUX qu'on ne peut jamais retrouver...des fois on est prêt a payer un peu plus chers mais avoir la véritable paix avec nos facture ..ceci est mon avis bien sur .. ,3
267718,12-OCT-11,03-OCT-11,Syed Mustafa,,en,70.31.74.103,vanier@sympatico.ca,13497812,000000120295229,1,1,"There was no one I could talk to about my problem.  No one knew the source of my problem and no one could help me.  I was passed around and eventually there was no resolution.  It appears no one at Bell cares, as long as my account is paid. Joanne Vanier 705-448-2034",1
267719,12-OCT-11,20-SEP-11,Heithem,,fr,70.53.251.39,ladagnelle@sympatico.ca,13329958,000000120025298,4,4,Après quelques jours d'utilisation. j'ai eu un message d'erreur concernant le serveur. J'étais un peu déçue.,5
267720,12-OCT-11,11-OCT-11,Aymen,,fr,174.92.245.190,fbeauvais@sympatico.ca,13577884,000000120470129,5,5,,4
267721,12-OCT-11,11-OCT-11,Mauricio,,fr,70.48.19.125,lballeux@sympatico.ca,13581636,000000120476365,4,5,rien de plus,5
267722,12-OCT-11,05-OCT-11,Tine,,en,70.49.118.174,ali.mackenzie@sympatico.ca,13513306,000000120358059,3,1,Bell could have been more flexible about having one technician come and handle all my issues about phone and internet.  I had to make three phone calls to get two appointmsnts arranged for two technicians.  The second person (internet) never showed up at our house and never called or followed up.  All of this is unsatisfactory.,
267723,12-OCT-11,08-OCT-11,Emely,,en,70.30.1.75,ylewis@sympatico.ca,13559452,000000120432097,1,1,"customer care personals needs to be more empathetic, it would be great if when you speak to someone they would not pass the buck, (""this is another dept issue and you'll have to contact them differently, I am in technical support"")when all the while the issue was a technical issue and nothing to do with the other dept. One must be made to feel wanted and appreciated by all regardless.  I have been a Bell customer for over 25 yrs and my experience lately with customer service has been so poor that I am rethinking my relationship with Bell.  I have been an advocate and a salesperson encouraging others to use Bell, however after my latest encounter with the service I am not so sure about this.  I am speaking knowing that no one ever reads these and if they do they somehow just laugh and shrug after all I am only one person.",2
267724,12-OCT-11,11-OCT-11,Reuben,,en,67.71.60.147,kravee@sympatico.ca,13581364,000000120468867,1,1,Tech Support should be assisted from a local or national level technician.,2
267725,12-OCT-11,12-OCT-11,Deepika,,en,69.157.151.10,forestersorcha@sympatico.ca,13577996,000000120486977,5,5,,5
267726,12-OCT-11,10-OCT-11,Hamza,,fr,206.172.247.141,g.turcot@sympatico.ca,13567592,000000120449544,5,4,"rien d,autre",4
267727,12-OCT-11,04-OCT-11,Elyes,,fr,65.94.169.180,jeanclaudela@sympatico.ca,13504510,000000120347111,5,5,,4
267728,12-OCT-11,11-OCT-11,Cesar,,en,76.70.65.68,jdlaver@sympatico.ca,13579870,000000120479365,5,5,,4
267729,12-OCT-11,11-OCT-11,Alex,,en,70.27.34.129,jeanken@sympatico.ca,13579940,000000120460707,4,4,Was a bit difficult to understand and was not sure regarding the same setup i had on my previous machine which was set up by another bell tech but otherwise it went well.,3
267730,12-OCT-11,11-OCT-11,Marynelle,,en,76.75.181.75,lborthwick@sympatico.ca,13581646,000000120473961,3,3,"Let me make my changes on the internet. Not disconnected my first call!!!! That was the second time I called. Not charge ridiculous amounts of money for internet use over 60 MB. I am hoping to change my home phone and internet as you are way too expensive!!
",1
267731,13-OCT-11,19-SEP-11,Majdi,,fr,70.50.166.139,raymond.dionne31@bell.net,13317878,000000119973373,5,5,,5
267732,13-OCT-11,11-OCT-11,Salim,,fr,174.92.228.153,ni-kol01@sympatico.ca,13584284,000000120461379,5,5,"Rien d'autres,Salim a repondu entierement et plus a ma demande avec une courtoisie et politesse, je de peut demander mieux...",5
267733,12-OCT-11,11-OCT-11,Ermany,,en,69.158.14.80,elau6872@bell.net,13577496,000000120476669,4,4,"Morin spoke to me last week and she promised to get back to me once her request to adjust my bill was finalised but up to last night nothing happened so I called in and the cs adjusted the figure right away. However, Morin was very helpful and patient with me.",5
268237,12-OCT-11,11-OCT-11,Chaouki,,fr,70.26.245.165,nordine.loudhni@bell.net,13584448,000000120481436,5,5,"Faire en sorte que la modification de ma facture soit définitive, que je ne soit pas obligé d'appeler 3 fois pour une erreur de votre part. ",3
268238,12-OCT-11,11-OCT-11,Teri,,en,70.75.70.10,edandemma@bell.net,13577410,000000120464680,5,5,Put a phone number on the Bell web site that we can use from Alberta. 310 bell will not work from Alberta,4
268239,13-OCT-11,12-OCT-11,Anne-Marie,,fr,69.70.218.42,dumont.louis@sympatico.ca,13593018,000000120492791,1,1,,1
268240,13-OCT-11,12-OCT-11,Zied,,fr,70.30.189.7,micgig@sympatico.ca,13598250,000000120495301,1,1,Arrêter de prendre vos client pour des imbeciles,1
268241,13-OCT-11,12-OCT-11,Sofien,,fr,70.53.250.69,gabs7@sympatico.ca,13593830,000000120503639,5,5,rien j'ai ete tres satisfait du service,5
268242,13-OCT-11,10-OCT-11,Stephane,,en,174.88.102.191,vank2@bell.net,13572692,000000120446909,5,5,,5
268243,13-OCT-11,12-OCT-11,Perumalla,,en,50.101.169.215,linda.miedema2@sympatico.ca,13597000,000000120504485,4,4,"Have someone who doesn't have such a thick accent.  No offense intended, but it can be very difficult communicating.
",4
268244,13-OCT-11,12-OCT-11,Vijay,,en,70.31.74.103,vanier@sympatico.ca,13602478,000000120500790,1,1,"I was disconnected from the phone call to the technician and after waiting for 10 minututes for them to call back, I placed a return call and found out the person I was talking to went on a break.  VERY unprofessional and VERY upsetting to me when I had spent an hour on the phone trying to resolve my problem. I asked to speak to their supervisor and logded a complaint. Probably nothing will be done about it. Joanne Vanier 705-448-2034",1
268245,13-OCT-11,12-OCT-11,Mohamed,,fr,67.68.253.39,gildard.godin@sympatico.ca,13594082,000000120510298,5,5,"Non le technicien à tout fait pour me venir en aide. Finalement j'ai changé la carte réseau par une autre. Ce fut le technicien qui en était venu à cette
conclusion et la communication fut à nouveau rétablie. 
",5
268246,13-OCT-11,12-OCT-11,Brahim,,fr,67.68.253.39,gildard.godin@sympatico.ca,13594084,000000120511820,5,5,"Il a agi avec compétence comme le précedent technicien et m'a dit que la carte réseau était possiblement la cause du problème. La carte changé la communication à pu se faire à nouveau.
Merci à tout les deux pour leurs aide précieuse.",5
268247,13-OCT-11,12-OCT-11,Anne,,en,69.156.1.62,marielle2@bell.net,13597720,000000120488843,5,5,was very polite and thanks you,5
268248,13-OCT-11,14-OCT-10,Karim,,fr,74.15.235.240,hubert@sympatico.ca,9584023,000000112073334,5,5,rien,5
268249,13-OCT-11,12-OCT-11,Nikitha,,en,207.164.79.23,dgirotto@sympatico.ca,13592622,000000120512035,,,I want to speak to someone here in Canada not someone 5000 miles away.   If bell cannot provide that then I'll choose another provider that does.,1
268250,13-OCT-11,12-OCT-11,Issam,,fr,76.67.146.168,jean.pratt@sympatico.ca,13595420,000000120503522,5,5,Cette fois absolument rien,4
268251,13-OCT-11,12-OCT-11,Sarra,,fr,67.68.225.246,dlamonde@sympatico.ca,13592778,000000120504907,5,5,RIEN DE MIEUX,5
268252,13-OCT-11,12-OCT-11,Mathew,,en,76.70.67.134,sos024@sympatico.ca,13601480,000000120490748,5,5,I had asked questions about increasing the speed of my internet service. Matthew provided some high level information which was great and I will call for further info. The only thing I could suggest is a soft transfer to the Customer Service Team to have that information provided immediately.,5
268253,13-OCT-11,12-OCT-11,Alejandro,,en,76.67.19.228,martin.perl@sympatico.ca,13597842,000000120509679,4,4,Make your Internet service more reliable. This is the second time it has gone down in about a week. Seems correlated to wet weather. The service was restored in about 3 hours but your estimated time to repair of 24 to 48 hours is not reassuring. I cannot work out of my house with your service.,2
268254,13-OCT-11,12-OCT-11,Hugo,,en,76.66.125.149,james1966@bell.net,13595132,000000120506612,1,1,tell me why my internet was out again,1
268255,13-OCT-11,12-OCT-11,Shawn,,en,67.71.80.39,c-e.borza@sympatico.ca,13591208,000000120491673,1,1,"Have accurate information easily available on your database to be able to reliably inform customers' in response to their queries. I followed instructions in a letter signed by VP Andy Wright to arrange uninterrupted internet service which showed his office was not aware of a service call already arranged. Further, I waited until 1:20 pm on 12 Oct for a technician promised for 8-noon and was then informed he was scheduled for noon-6. I'm sure when he arrives to-day, he'll insure I include our receiver, 2 remotes, etc in 1 of 2 return kits mailed to us. 
Oh, by the way, 12 Oct was our 54th wedding anniversary and I had promised my wife a special lunch at the restaurant of her choice. 
Please ask Andy to call me and we can have a chat to discuss how customer service might be improved. Now retired, I worked in an organization where failure to provide promised service risked a person's continued employment.
I look forward to see what happens to-day when I've been promised we are now the first customer on the technician's call list.

Ed Borza 613-523-6077",2
268256,13-OCT-11,12-OCT-11,Kevin,,en,70.26.94.134,rebelmark@sympatico.ca,13600062,000000120502125,4,3,,5
268257,13-OCT-11,12-OCT-11,Sudhakar,,en,67.70.153.193,jackiebetts@bell.net,13595034,000000120500524,5,5,,4
268258,13-OCT-11,12-OCT-11,Sulochana,,en,70.54.90.48,carl.leblanc2@sympatico.ca,13591318,000000120507351,3,1,I am to receive a call this am to try and resolve the issues and am waiting for this. I could not stay on the line any longer yesterday.,4
268259,13-OCT-11,12-OCT-11,Eliena,,en,70.51.227.244,kenrose@sympatico.ca,13596356,000000120490258,4,4,Quality of the sound plus accent of advisor. Speak more slowly for the ageing population. ,4
268260,13-OCT-11,12-OCT-11,Irving,,en,67.68.68.247,gail010@sympatico.ca,13593848,000000120494065,5,5,,
268261,13-OCT-11,12-OCT-11,Kevan,,en,70.54.132.247,mbodn@sympatico.ca,13597984,000000120490048,5,5,"

    NOTHING",5
268262,13-OCT-11,12-OCT-11,Carmen,,en,184.151.63.170,joelcoxtrucking@sympatico.ca,13595790,000000120492604,5,5,Nothing,3
268263,13-OCT-11,12-OCT-11,Kevin,,en,184.151.127.180,ecoross@sympatico.ca,13593108,000000120500630,1,1,have me spend less that 7 hrs in three days on hold and on the phone with bell trying to resolve issue no one new anything about and not being able to take advantage of bell offer in the end,1
268264,13-OCT-11,12-OCT-11,Irfan,,en,76.70.117.32,pridi@sympatico.ca,13599722,000000120512412,4,4,,3
268265,13-OCT-11,12-OCT-11,Martin,,en,76.71.93.138,marilyn.fraser2@sympatico.ca,13597730,000000120492995,5,5,Nothing - it was done completely.,5
268266,13-OCT-11,05-OCT-11,Ryan,,en,65.95.130.200,sheenamike@sympatico.ca,13524514,000000120359632,4,4,I gave my new email but this still went to my old one.  I would have loved to have our original package back and find it hard to believe it's no longer available.,4
268267,13-OCT-11,12-OCT-11,Adarsh,,en,184.151.63.253,j.c.horemans@sympatico.ca,13594934,000000120511297,4,4,,5
266675,14-OCT-11,10-OCT-11,Houssem,,fr,70.26.206.114,deky@bell.net,13566914,000000120456700,5,4,,5
266676,14-OCT-11,13-OCT-11,Yathreb,,fr,198.103.184.76,jacinthe.asselin@sympatico.ca,13608666,000000120517773,4,4,"Suite à mon appel, j'ai reçu un courriel de confirmation (Sommaire de transaction de Bell # A99B23E8) et sur ce courriel on m'ajoute un modem de réseautage à domicile et des frais de 3.95$ par mois alors que je suis déjà abonné et que j'ai déjà mon modem. J'ai commandé un terminal HD pour Bell ExpressVu, pourquoi cette charge additionnelle pour le service internet?",3
266677,14-OCT-11,13-OCT-11,Matthew,,en,74.14.2.198,bob.melmer@sympatico.ca,13604682,000000120527656,4,3,"WELL MY PROBLEM IS BELL MOBILITY IS OFFERING THE HUB OFF A TOWER AND MY INTERNET IS GETTING CUT OFF FROM THE TOWER TWO SEPARATE CO.  DON'T BELIEVE THAT  I PAY ONE BILL TO BELL  I WILL NEVER NEED PREPARATION H AGAIN THANK YOU ALSO I AM GOING TO TELL ALL MY FRIENDS AND FACEBOOK FRIENDS TO GET AWAY FROM BELL  THAT SHOULD COST YOU GUYS AT LEAST 4500 PER MONTH  DO THE MATH X 12  I PAY ON TIME EVERY MONTH  IF YOU TAKE INTO ACCOUNT MY 150 X  3000  THAT SHOULD BE A LOT OF MONEY.  YOU SHOULD NOT USE OTHER PEOPLE TO SELL YOUR TURBO HUBS  THEY PUT GUNS TO PEOPLES HEADS JUST TO GET A SALE  THANK YOU I KNOW ALL THIS MEANS NOTHING TO BELL  BUT IT WILL WHEN THEY LOOK AT THE BOTTOM LINE IN A YEARS TIME
",1
266678,14-OCT-11,13-OCT-11,Celina,,en,76.70.48.35,sandra.foley4@sympatico.ca,13614286,000000120535173,5,5,Nothing really.  My problem was resolved rather quickly,5
266679,14-OCT-11,13-OCT-11,Srinivasan,,en,70.26.146.169,ninnapoo@sympatico.ca,13612408,000000120515479,5,5,nothing,4
266680,14-OCT-11,13-OCT-11,Eliena,,en,70.31.106.62,marjem@bell.net,13611168,000000120516088,5,5,,5
266681,14-OCT-11,13-OCT-11,Jorge Alberto,,en,146.209.159.23,MJFIGUE@sympatico.ca,13603248,000000120523463,5,5,,5
266682,14-OCT-11,13-OCT-11,Afroze,,en,76.68.78.76,phillip.mason@sympatico.ca,13613014,000000120528939,5,5,,5
266683,14-OCT-11,13-OCT-11,Claudia,,en,76.68.78.76,phillip.mason@sympatico.ca,13613016,000000120527651,5,5,,5
266684,14-OCT-11,13-OCT-11,Victor Gabriel,,en,70.50.34.18,gerry.r@bell.net,13607608,000000120522739,4,4,"I have been burned twice now regarding ""Contracts"". We moved into a new house in July, and applied for a new phone #. We asked for the same plan as we had at our old house. We had some issues about pricing, and it turns out that we were not told about any deals or price reductions available. I called about the
costs after we resolved an issue re the internet account. We had been paying for dial up as well as high speed for several years. The technician was terrific, and was able to obtain a credit for most of the double billing.
However, with the phone, he had difficulty giving us some discounts, because we were on a 2 year ""Contract"".
There was never any mention of a contract when we accepted the phone plan,I would have objected about a ""Contract"", because I had been burned before.
We have no complaints about the service we get, but don't like the way you can get specials, or deals, only if you ask for them, and are not given a fair price if you accept the initial offer.
",4
266685,14-OCT-11,13-OCT-11,Mouna,,fr,70.30.186.79,doum.hale@bell.net,13606572,000000120526017,3,4,non,4
266686,14-OCT-11,13-OCT-11,Michael,,en,76.70.90.168,steve.chubry@sympatico.ca,13615016,000000120520203,5,5,"You should have kept me informed about new improvements to my internet. I was paying way to much for the service that I thought was high speed but really was not, $50 a month for 2mb speed was a crime. Rogers wa willing to give a far better price but I chose to remain faithful to Bell. It cost me dearly for the last 4 years. This was not the way to treat a loyal customer. Steve Chubry",5
266687,14-OCT-11,13-OCT-11,Haricharan,,en,70.52.173.185,pramod4@sympatico.ca,13613162,000000120514912,5,3,,5
266688,14-OCT-11,13-OCT-11,Srinivasan,,en,70.49.15.165,karen.smith.64@sympatico.ca,13609698,000000120518513,1,1,"have reps that speak proper English and are more understanding to the situation.  I was spoke to rudely, when I would not give my password to get into bell.ca the 1st rep was rude, I then spoke to his supervisor who I could hardly understand like the 1st rep and he was just as rude.  I do not and will not give out passwords.  I then phoned and spoke to two more reps one was very nice but did not know what to do, I had asked to speak to a supervisor which he did pass me onto, she was again not very helpful, stating that I had to give my password in order to fix the issue.  I do not believe that YOUR website and the glitches in it have anything to do with me giving my password out, if there is a problem on YOUR end, then fix it.  I then went through the internet tech and he did help me.  Oh by the way, the 1st two men that could not help me without my password BLOCKED me from my own bell.ca, if they could not fix the problem without a password then how could they block me.  I just wanted to be able to get into my accounts, I could get into the page but when I clicked to view my accounts I could not get into then.  I then tried later after the internet tech helped me, we reset a password, I was able to get into my page, I could view my home phone account but was still unable to view the cell phone account.  I have not yet tried this today, I hope that I can get into the mobile account.  You need to have better understanding reps that are not rude.",1
266689,14-OCT-11,13-OCT-11,Walid,,fr,70.29.195.205,ghirotto@sympatico.ca,13607648,000000120530001,4,4,,5
266690,14-OCT-11,13-OCT-11,Mohammed,,en,76.67.96.218,somtdy@sympatico.ca,13614826,000000120518335,3,4,"Both agents were courteous and helpful. From a customer perspective not a great experience. It took close to an hour to arrive at the conclusion that somebody was being sent out. The call was handled by 2 departments, the second being ""lines"". The diagnosis questions were repeated - what color modum, can the wall jack be tested with another phone, which lights are flashing etc until finally the announcement that there is an ""electrical leak"" My internet was eventually connected but now can somebody come through and fix my land-line which was disconnected when the internet was connected. Suggestion - perhaps the sequence of diagnostic checks be reviewed so that customers are relieved of having to co-opt the repair and consume their own time in the process.",4
266691,14-OCT-11,13-OCT-11,Gavin,,en,70.31.115.86,tracy029@sympatico.ca,13615648,000000120521518,5,5,,5
266692,14-OCT-11,13-OCT-11,Katrina,,en,70.26.125.75,gjpm@sympatico.ca,13607748,000000120520029,5,5,Nothing,5
266693,14-OCT-11,13-OCT-11,Jose,,en,66.11.162.150,peter.fuhry@sympatico.ca,13612951,000000120514280,3,2,I terminated my account and yet the e-mail address' are still receiving e-mails.  Wanted to shut sympatico e-mail service down.   to do better: remove backlog of internal workorders,2
266694,14-OCT-11,13-OCT-11,Mitchell,,en,184.148.125.5,javiersamuel@sympatico.ca,13608846,000000120516420,5,5,improve the waiting times,5
266695,14-OCT-11,13-OCT-11,Yves,,en,174.89.122.82,margaretporter@bell.net,13611068,000000120523831,2,1,,4
267171,12-OCT-11,11-OCT-11,Mohamed Amine,,fr,76.66.195.7,jacqueslapalme_8@sympatico.ca,13579586,000000120472914,5,5,Tout était ok,5
267172,12-OCT-11,11-OCT-11,Shirin,,en,70.49.237.170,bjstachub@bell.net,13574870,000000120485799,5,5,,4
267173,12-OCT-11,11-OCT-11,Jaime,,en,74.15.79.201,lgross_esq@sympatico.ca,13581826,000000120479613,5,5,,5
267174,12-OCT-11,11-OCT-11,Kevin,,en,74.15.79.201,lgross_esq@sympatico.ca,13581828,000000120475540,3,3,representative should exercise more patience and to try harder to satisfy the customer.,3
267175,12-OCT-11,11-OCT-11,Rajesh,,en,74.15.79.201,lgross_esq@sympatico.ca,13581830,000000120486470,3,3,,3
267176,12-OCT-11,11-OCT-11,Oliver,,en,74.15.79.201,lgross_esq@sympatico.ca,13581832,000000120485998,3,3,,4
267177,11-OCT-11,05-OCT-11,Edgardo,,en,74.12.44.200,rrrf@bell.net,13523992,000000120350153,4,5,,5
267178,12-OCT-11,11-OCT-11,Brad,,en,76.65.130.133,rhondabrian1960@bell.net,13585770,000000120475096,4,4,,5
267179,12-OCT-11,11-OCT-11,Kevin,,en,74.15.100.166,rwthompson@bell.net,13586382,000000120480920,3,3,Had difficulty understanding representative due to a heavy foreign accent.,4
267180,12-OCT-11,11-OCT-11,Ben,,en,184.151.63.200,lmbrown_88@sympatico.ca,13582074,000000120471547,5,5,He actually exceeded my expectations  !,5
267181,12-OCT-11,11-OCT-11,Iris,,en,174.91.18.207,louise_david@sympatico.ca,13582212,000000120463065,5,5,"Nothing could have been done better.  Iris was very helpful, knowledgeable and friendly.  Everything was handled to my satisfaction.",5
267182,12-OCT-11,28-SEP-11,Matthew,,en,174.91.129.147,brianbc@sympatico.ca,13427068,000000120186501,5,4,,5
267183,12-OCT-11,12-AUG-11,Youssef,,fr,70.55.112.237,clo01@sympatico.ca,12881437,000000119140660,5,5,,5
267184,12-OCT-11,06-OCT-11,Jose,,en,70.49.97.113,vmfpromotions@sympatico.ca,13538588,000000120394433,5,3,to be told togo back and restore to previous setting. ,5
267185,12-OCT-11,11-OCT-11,Nicholas,,fr,76.68.175.199,janine.gagnon@sympatico.ca,13579736,000000120485657,4,4,ne pas me réacheminer tous les courriels que j'ai reçus au cours des trois dernières années (au total 2977 à effacer)et qui étaient tous effacés pour ma part en espérant que je ne serai pas facturé pour tous ces MO pour rien. J'ai mis plus d'une heure à balayer le tout.  Où est l'erreur,3
267186,12-OCT-11,04-OCT-11,Bettaib,,fr,70.29.171.153,rino30@bell.net,13509672,000000120328118,5,5,,4
267187,12-OCT-11,11-OCT-11,Bry,,en,174.91.66.220,ts.sisson@sympatico.ca,13588268,000000120478239,4,4,Having this issue resolved the first time!!,3
267188,12-OCT-11,07-OCT-11,Bedre,,en,76.67.81.104,mjsearl@sympatico.ca,13547184,000000120401126,4,4,,4
267189,12-OCT-11,11-OCT-11,Allan,,en,70.48.8.188,alexbyoung@sympatico.ca,13573758,000000120467705,4,,,4
267190,12-OCT-11,11-OCT-11,William,,en,184.145.109.2,jmgamero@sympatico.ca,13580258,000000120485364,5,4,,5
267191,13-OCT-11,12-OCT-11,Brahim,,fr,174.93.244.236,PaqueBeauvais@sympatico.ca,13589354,000000120495196,5,5,tout est parfait,5
267192,13-OCT-11,12-OCT-11,Gabriela,,en,76.69.48.185,jack.mcglone@bell.net,13595020,000000120493615,4,4,,5
267193,13-OCT-11,12-OCT-11,Ivan,,en,74.14.93.72,billsanderson@sympatico.ca,13590818,000000120498727,5,4,"Ivan explained why I was having problems in clear, simple terms.  Previous other recent service calls did not properly explain the situation.",4
267194,13-OCT-11,12-OCT-11,Satish,,en,69.70.73.242,jhabib@sympatico.ca,13595544,000000120511560,3,1,Wait time for someone to answer and wait time on HOLD while they tried to fix the issue.,1
267195,13-OCT-11,12-OCT-11,Daniel,,en,74.15.81.59,hgprimeau@sympatico.ca,13594600,000000120512549,5,5,,5
267196,13-OCT-11,12-OCT-11,Bedre,,en,74.15.81.59,hgprimeau@sympatico.ca,13594602,000000120503462,5,5,,5
267197,13-OCT-11,12-OCT-11,Linda,,en,70.30.91.247,Andrea.Pearson@bell.net,13589166,000000120512336,5,5,,5
267198,13-OCT-11,12-OCT-11,Martine,,fr,174.88.181.133,geraldlamarre@bell.net,13594006,000000120501183,5,5,rien d autre,5
267199,13-OCT-11,13-OCT-11,Zulfiquar,,en,184.94.21.82,steve_collins@sympatico.ca,13601634,000000120513190,3,4,"2 things ...

1) The Tech started going down a path trying to solve my problem without listening to ny description of the problem.  I had to stop him twice and ask him to 'please listen to me'.  Once he understood that my Internet Access password was not being accepted by the modem, he was able to reset the password.
2) The problem itself was caused by Bell, and this is about the 4th or 5th time it has happened.  Somehowm with Bell server movement or other events, my account password is being changed - once it was changed to a password I had used years previously.  Once it was truncated by one digit.  This time, apparently my password format was not longer considered secure as it did not contain both upper and lower case letters.  Fine, but wasn't there any kind of e-mail communication that Bell could have made proactively?  Instead, Bell just changed my password and I lost internet access in the middle of the day when I was working from home.  Not cool.",2
267200,13-OCT-11,11-OCT-11,Katrina,,fr,70.29.168.221,moguezi@sympatico.ca,13583644,000000120471265,5,5,,4
267201,13-OCT-11,12-OCT-11,David,,en,70.48.77.202,elena.atsaidis@bell.net,13593202,000000120494949,3,5,That the guy who spent 30 minutes with me should have asked me what kind of a router i had - i got transferred a half hour later - and had to rebegin.,4
267202,13-OCT-11,30-SEP-11,Nicholas,,fr,70.53.198.205,sylvain028@sympatico.ca,13465022,000000120261854,2,1,"Je suis franchement déçu du service, non pas du conseiller, mais de Bell Canada.  Je paie pour un service internet haute vitesse depuis plusieurs années et j'apprends seulement maintenant que mon secteur n'est pas desservit par un haut débit.  Le conseiller m'avise que le débit en aval pour le secteur n'est que 1-2 mégabits en aval.  Le prix de mon forfait était de 63$/mois et le service à la clientèle m'informe que puisqu'il je ne suis jamais plaint on ne peut rien pour moi. Bell se devait de m'offrir un service à la hauteur du forfait indépendant d'une plainte ou non.  La conseillère à eu l'audace de m'offrir un forfait à moindre coût ainsi qu'un maigre rabais de 5$/mois.  Comment expliquer que le centre ville de Gatineau ne peut être desservit par un débit plus élevé.  Je recherche une performance et non un prix moindre.  1-2 mégabits est ridicule.  Considérant le type de service offert par Bell, j'ai communiqué avec un compétiteur afin d'annuler mon abonnement avec Bell et en prendre un avec Vidéotron qui peut m'offrir un débit de 15 mégabits pour moins que mon abonnement avec Bell de 63$/mois.
  
Jai donc été facturé pour un montant en trop dapproximativement 1080$ sur une période de 3 ans (63$ forfait haute vitesse  36$ forfait 2 mégabits que la conseillère moffrait).

Sylvain Blais - client de Bell jusqu'au 4 novembre 2011
",1
267203,11-OCT-11,04-OCT-11,Henry,,en,70.30.132.125,awdgrant@sympatico.ca,13499638,000000120325850,5,5,Not one thing more could have been done to make my service experience. Thank you.,5
267204,11-OCT-11,10-OCT-11,Badreddine,,fr,70.26.190.110,roger.lippe@sympatico.ca,13571488,000000120456793,2,4,,5
267205,11-OCT-11,10-OCT-11,Kevin,,en,70.27.236.156,jhn@sympatico.ca,13568600,000000120446214,4,4,,4
267734,12-OCT-11,11-OCT-11,Christina,,en,174.88.20.168,AskDerrick@bell.net,13573142,000000120474212,5,5,"I was told that no notes were taken by previous agent when I had originally called to cancel, would have been helpful for the next agent to help",5
267735,12-OCT-11,07-OCT-11,Celina,,en,76.67.97.28,duncsmac@sympatico.ca,13542450,000000120416630,1,1,"I was told you didn't support the Samsung Nexus S smartphone and I had to contact Samsung.
Samsung told me they had a problem with the 'hotspot' feature on the phone.  As a result I couldn't retrieve e-mails nor use the internet this past weekend.  The technician couldn't say when the problem would be fixed.",3
267736,12-OCT-11,04-OCT-11,Luis,,en,74.14.104.91,JOANNAVAN2@bell.net,13498556,000000120332305,4,4,I suspect once again that my service call was directed out of country.  The service provider did not seem to understand that ins Canada our services come in French and English.,4
267737,12-OCT-11,11-OCT-11,Jean-Philippe,,fr,70.30.180.200,francine.taillon@sympatico.ca,13578040,000000120475092,4,5,,5
267738,12-OCT-11,11-OCT-11,Mohamed Amine,,fr,76.66.195.7,jacqueslapalme_8@sympatico.ca,13579588,000000120472581,5,5,Tout était ok,5
267739,12-OCT-11,11-OCT-11,Oussama,,fr,184.144.176.31,michel.benjamin@sympatico.ca,13583282,000000120475802,5,1,,5
267740,12-OCT-11,11-OCT-11,Yves,,fr,174.91.255.227,ozzypoirier@sympatico.ca,13584620,000000120459770,5,5,,5
267741,12-OCT-11,07-OCT-11,Chaouki,,fr,64.229.212.227,lrgedeon@sympatico.ca,13546172,000000120415748,5,5,"J'ai été très contente de l'aide de soutien technique. Les personnes qui m'ont aidé ont été très courtois et très patients.
Un grand merci",5
267742,13-OCT-11,08-OCT-11,Serina,,en,70.27.105.106,trecia.okeshi@bell.net,13559090,000000120434475,3,3,,2
267743,13-OCT-11,12-OCT-11,Omar,,fr,174.89.214.45,jantcusa@sympatico.ca,13595222,000000120501241,1,1,M'écouter et essayer de solutionner mon problème.,
267744,13-OCT-11,12-OCT-11,Deepika,,en,70.49.6.42,phil.blatherwick@sympatico.ca,13599520,000000120487581,3,4,"I have trouble understanding accents that are so bad at times and the sound quality on the phone is also so bad that I can't understand much of what is said so it has to be repeated. It's bad enough that your systems seem to be constantly under repair without having to repeat the problem and listen to the possible solution over and over. This is your customer service, it sucks that it might work fine in India. It sucks here. How disrespectful of your customer can you get?",2
267745,13-OCT-11,12-OCT-11,Christine,,fr,184.144.176.97,lilianeclement@sympatico.ca,13596956,000000120511884,5,5,"l'employée qui m'a aider a résourde mon probleme a été persévérente et tres patiente elle a travaillé de facon professionnel j'ai été plus que satisfait de son service.Je la reme rcie et je dois vous dire qu,il m'a été rare d'avoir un service d'une tel qualité merci  ",5
267746,13-OCT-11,12-OCT-11,Victoria,,en,216.8.144.15,afurmanek@sympatico.ca,13589668,000000120507675,1,1,"I spoke with a representative 10-10-11 at approx 3:30 am ticket#120446160 and the result was a new modem to be shipped and to be recvd 2-3 days.... after waiting 3 days I called after 25 mins on the phone...I find out that no order was placed for the modem. after speaking with someone else a senior tech 3-5 business days was was his answer after expressing I want all my services canecelled I was put on hold and transferred... I waited again... and then I hung up..I called back  and I was hung up on(i was not swearing either I know your policies) very rude fellow.... On msn.ca Bell was rated no.1 worst service and most hated Canadian Company (big surprise) yes you are. The end result so far is.... I will recv a new modem today 24 hrs express delivery and wont be charged for one weeks worth of internet...REAllY thats a joke. I WONDER IF A MODEM IS SHOWING UP TODAY OR IS ONE EVEN ON ORDER??? I have been a Bell customer for at least 30 plus years with other dissatisfactions along the way... currently I HAVE ALL OF YOUR (NO)SERVICES AND PAY PROMPTLY (check that..however I am certain you will not because you do not care even a tiny bit about one customer( THE BELL WAY) I look forward to cancelling all of my (no) services with you and to make sure my family friends and my many clients to please do not use Bell (when I have the time to research other services and go through the inconvience,to set things up I would like the President of the company to read this however I am also certain this will be deleted and most likely not even read.If the modem does not show up  today 10-13-11 please take this as my cancellation notice to all my NO services. I believe  the current expression should read.. GO TO BELL!!!",1
267747,13-OCT-11,12-OCT-11,Martina,,en,70.48.55.210,cajobel@sympatico.ca,13591266,000000120491984,5,5,couldn't have been better,5
267748,13-OCT-11,12-OCT-11,Baltharaj,,en,184.144.37.60,BUSH4@sympatico.ca,13589180,000000120506043,5,5,Keep offering this type service as it means I wouldn't even consider another e-mail server. ,5
267749,13-OCT-11,12-OCT-11,Patrick,,en,74.12.186.139,g_eaves@sympatico.ca,13593814,000000120509648,4,4,Be able to discuss my phone contract (he was able to access the TV and internet only).,4
267750,13-OCT-11,12-OCT-11,Hemavathi,,en,69.156.58.65,ldombroskie@sympatico.ca,13596800,000000120493864,1,1,Listened more attentively to my issues.  Returned call at 9:15 p.m. as promised.,1
267751,13-OCT-11,12-OCT-11,Asma,,en,174.116.178.85,emanik@sympatico.ca,13593250,000000120507825,3,3,,3
267752,13-OCT-11,12-OCT-11,Imen,,fr,174.93.200.161,sandra.nepton@sympatico.ca,13600878,000000120488842,5,5,,5
267753,13-OCT-11,12-OCT-11,Sinu,,en,70.53.104.81,goose@sympatico.ca,13594208,000000120508065,5,5,nothing,5
267754,13-OCT-11,12-OCT-11,Satish,,en,69.156.108.4,wlockrey5611@bell.net,13602814,000000120506575,1,1,"Called me back after the call was dropped, not sure if this was the call that dropped for sure as I had to call 3 times and 2 of the called were dropped.  As Bell has my phone number and it was also supplied, I think the rep should have called me back rather than me going through the waits yet again, especially as issue was not resolved.",1
267755,13-OCT-11,12-OCT-11,Kyle,,en,206.172.0.205,rgmorden@sympatico.ca,13600156,000000120496543,4,1,this my 3rd attempt to order Fibe TV and still no joy. This time the back office systems were down and I still have not ordered the service. It is looking like a lot less effort and trouble to stay with Rogers.,3
267756,13-OCT-11,11-OCT-11,David,,en,74.15.230.13,andrap1@sympatico.ca,13573962,000000120468393,5,5,"Nothing, David was very helpful and patient.",5
267757,13-OCT-11,12-OCT-11,Eric,,en,70.29.13.66,C_Redmon@bell.net,13589192,000000120497711,4,4,,5
267758,13-OCT-11,12-OCT-11,Moncef,,fr,76.68.183.215,sj@bell.net,13601324,000000120508166,1,1,Parler a des gens qui comprennent de quoi on parle.,2
267759,12-OCT-11,11-OCT-11,Joshua,,en,70.29.17.205,gary.kapac@sympatico.ca,13578262,000000120470760,4,4,"In general, Bell should be more proactive in passing on deals to existing customers. I should't have to say I want to cancel my service to get a better price. This is poor customer service and some day I will change suppliers because of it. ",3
268268,13-OCT-11,08-OCT-11,Sebastian,,en,184.147.41.112,barton.atkins@sympatico.ca,13552356,000000120427122,3,3,can't say in words,2
268269,13-OCT-11,12-OCT-11,Baltharaj,,en,184.147.176.48,dopowell@sympatico.ca,13592888,000000120511892,5,4,nil,5
268270,13-OCT-11,11-OCT-11,Ridha,,en,70.26.243.108,roubasaad@sympatico.ca,13586246,000000120475756,5,5,none,5
268271,13-OCT-11,12-OCT-11,Cindy,,en,70.51.121.127,rosiebeitel@sympatico.ca,13600562,000000120502754,5,5,The Bell person was extremely  helpful.,5
268272,13-OCT-11,11-OCT-11,Naveed,,en,76.69.9.33,loisinnis@bell.net,13582120,000000120483217,3,2,I wonder why it took 3 days to find the problem which ended up being the problem on the outside at the brown box that the port was not connected correctly for the up grade on my intranet? Thankyou,3
268273,13-OCT-11,12-OCT-11,Wael,,fr,184.145.214.122,laureatpaquette@sympatico.ca,13596750,000000120508022,5,5,continuez comme ca,5
268274,13-OCT-11,12-OCT-11,Mohamed,,fr,184.148.239.34,thieumb@bell.net,13602132,000000120506639,1,1,,1
268275,13-OCT-11,12-OCT-11,Aleem,,en,174.95.131.89,ljoneso105@bell.net,13597094,000000120491181,5,3,,5
268276,13-OCT-11,12-OCT-11,Rachel,,en,174.91.81.119,sophiesdex@sympatico.ca,13601470,000000120501097,1,1,"the employees that took my information, did not do a good job, if they don't like working with the public they should find another work that they enjoyed doing.",1
268277,13-OCT-11,31-AUG-11,Kanchumarthi,,en,70.29.33.184,gordama@sympatico.ca,13111915,000000119572472,3,3,,3
268278,13-OCT-11,10-OCT-11,Mohamed,,fr,70.29.198.44,leo.desjardins@bell.net,13569386,000000120457434,3,1,,3
268279,13-OCT-11,08-OCT-11,Oscar,,en,70.51.117.200,ever.gonzalez000@sympatico.ca,13553968,000000120436042,5,5,,5
268280,13-OCT-11,07-OCT-11,Mohamed,,fr,76.65.78.128,cdumas14@sympatico.ca,13541066,000000120419991,5,5,,5
268281,13-OCT-11,11-OCT-11,Ahmed,,fr,74.15.214.198,ricauchon@sympatico.ca,13585786,000000120470392,4,4,Attente moins longue,4
268282,13-OCT-11,11-OCT-11,Xenia,,en,65.92.171.200,kwptr@sympatico.ca,13581418,000000120484186,5,4,,4
268283,13-OCT-11,12-OCT-11,Sami,,en,70.49.238.217,ve3mox@bell.net,13602512,000000120496744,5,5,nothing,5
268284,13-OCT-11,12-OCT-11,Mario,,en,64.231.61.245,patandjj@sympatico.ca,13599320,000000120500404,5,5,,5
268285,14-OCT-11,10-OCT-11,Caroline,,en,69.157.43.110,j.moore@sympatico.ca,13568264,000000120446302,4,4,nothing all was well,5
268286,14-OCT-11,29-SEP-11,Oscar Ernesto,,en,184.148.96.105,viktorchpak@sympatico.ca,13452230,000000120212439,5,5,everything OK.,5
268287,14-OCT-11,13-OCT-11,Taha,,fr,70.30.152.80,andre11@sympatico.ca,13603864,000000120536311,5,4,J'ai été tres bien servi,5
268288,14-OCT-11,13-OCT-11,Zulfiquar,,en,70.24.95.155,bernandpete@sympatico.ca,13604484,000000120514491,4,4,"I spent $100.00 of my money to fix my computer only to find out the problem for the last to weeks was at Bells end.
 DO NOT MESS WITH MY HIGH SPEED!",1
268289,14-OCT-11,13-OCT-11,Ilona,,fr,70.51.50.30,christian.bourdy@sympatico.ca,13605412,000000120526933,3,2,"je ne peux toujours pas télécharger des émissions de TOU.TV car il est clair que votre service de sécurité Internet Bell en bloque le téléchargement. Il m'a été évident que la technicienne, Ilona, ne savait pas comment régler le problème. Elle a essayé sans succès pendant prêt d'heure. J'attends un appel de votre service Radial Point pour le régler, je l'espère.. Par contre, elle a su régler la connexion de mon service sans-fil. J'aimerais vous faire part que cela fait deux fois que l'appareil Sysco Linksys perd la connexion entre le modem et ma tour sans explication. Est-ce fréquent ? Je vous avoue que cette situation devient frustrante... Je vous remercie de tout faire pour régler ces deux problèmes une fois pour tout.",3
268290,14-OCT-11,11-OCT-11,Hana,,fr,69.159.177.191,g.bouthillier@sympatico.ca,13578156,000000120478011,4,4,-----,4
268291,14-OCT-11,13-OCT-11,Danny,,en,67.71.1.174,ggow@sympatico.ca,13607634,000000120520486,5,2,Fix the problem permantly,4
268292,14-OCT-11,13-OCT-11,Duncan,,en,76.69.65.56,myaddress@bell.net,13612106,000000120514189,2,1,Fix your mail server.  And provide Canadian customer service people.  I'm very disappointed.,2
268293,14-OCT-11,13-OCT-11,Neila,,fr,70.55.113.75,famillebeaumont@sympatico.ca,13607072,000000120514295,5,5,,5
268294,14-OCT-11,13-OCT-11,Ramy,,fr,69.159.170.236,gisbergeron@bell.net,13607728,000000120530913,4,4,que le problème ne revienne plus car il est récurrent,4
268295,14-OCT-11,13-OCT-11,Hassiba,,fr,184.145.180.163,moniquem1955@sympatico.ca,13611946,000000120516085,4,4,"J'ai dû avoir 2 conctacts (soit les 4 et 6 oct) avec vos représentanta avant d'avoir satisfaction le 13 oct. J'ai donc perdu mon service internet pendant plus d'une semaine...j'étais sur le point d'abandonner avec Bell, heureusement j'ai eu satisfaction hier le 13...",3
268296,14-OCT-11,13-OCT-11,Mohammed,,en,70.31.104.78,sknutson@bell.net,13614738,000000120524046,5,5,i was very happy with the service,5
268297,14-OCT-11,13-OCT-11,Mir,,en,70.50.80.197,dde@sympatico.ca,13606092,000000120532101,5,5,,5
268298,14-OCT-11,12-OCT-11,Irving,,en,76.67.23.169,dk.arbour@sympatico.ca,13592760,000000120489007,5,5,nothing your doing a good job.,5
268299,14-OCT-11,13-OCT-11,Katrina,,en,65.93.43.92,phil_ronda@bell.net,13612994,000000120522523,5,5,all was resolved promtly,5
268300,14-OCT-11,13-OCT-11,Caroline,,en,70.26.49.119,rich_gareau@bell.net,13613600,000000120517902,5,5,Get it right the first time...,5
268301,14-OCT-11,13-OCT-11,Arun,,en,144.160.5.25,jackie_dunn@sympatico.ca,13608680,000000120531631,5,4,Arun was excellent!!,4
268302,14-OCT-11,13-OCT-11,Tarek,,fr,174.89.217.33,y.b.normand@sympatico.ca,13616232,000000120522683,2,1,Supporter Microsoft Entourage - Mac,2
268303,14-OCT-11,13-OCT-11,Franssesca,,en,70.53.193.176,mildredbenoit@sympatico.ca,13611724,000000120537460,5,5,There was absolutely more your agent could have done... she was helpful and extremely patient in walking me through the set up process.  A big thank you to her.,5
268304,14-OCT-11,13-OCT-11,Charles,,en,174.94.14.88,albragi@sympatico.ca,13603662,000000120521877,5,5,,5
268305,12-OCT-11,11-OCT-11,Michael,,en,174.95.20.93,rob7mad@sympatico.ca,13585952,000000120465946,4,4,,4
268306,12-OCT-11,11-OCT-11,Samuel,,fr,70.55.145.44,pierrette.colombier@sympatico.ca,13585102,000000120478291,5,4,"Toutes les informations ont été claires de la part du technicien, il maitrisait bien la demande qui lui à été faite.

Merci.",5
266696,11-OCT-11,10-OCT-11,Paul,,fr,65.95.13.60,c.pomer@sympatico.ca,13566130,000000120454579,5,4,rien de plus,5
266697,12-OCT-11,11-OCT-11,Firas,,fr,70.53.168.34,denislachance_1@sympatico.ca,13576786,000000120466576,4,4,,5
266698,12-OCT-11,11-OCT-11,Sana,,fr,70.48.40.240,sylvie.perron1@sympatico.ca,13587710,000000120459559,4,4,"Je suis cliente de Bell depuis 25 ans et javoue que depuis quelques années, mon expérience client est sur une pente descendante. 
Pour améliorer les choses? Je souhaiterais, entre autres, payer des tarifs « raisonnables et honnêtes » et avoir une facture facilement compréhensible.
Je ne veux plus payer 2,80 $ pour le service TouchTone. Je ne veux pas payer des frais de réseau de 6,95 $ dès le premier interurbain du mois. Je paie déjà 0,15 $ la minute pour mes interurbains, ça suffit.
Tous les crédits, toutes les réductions et les économies sur ma facture la rendent incompréhensible, en plus de me donner la fausse impression que Bell me fait une faveur. 
Ma facture courante indique des frais de 100 $ pour annulation du service Internet Mon travail dépend de ma connexion Internet! Pour quelle raison aurais-je annulé ce service?
Dernièrement, on ma offert dacheter le modem pour 49,95 $. Après quelques instants au téléphone avec votre représentant, le prix a chuté de moitié. Sil ne vaut que 24,95 $, dites-le-moi dentrée de jeu, surtout quà 3,95 $ par mois, je crois bien lavoir payé plus dune fois.
Ce fut le même scénario avec le service de télévision. Quand jai téléphoné pour annuler le service, on me la gentiment offert à environ la moitié du prix pour 12 mois. Pourquoi coûte-t-il plus cher 12 mois plus tard? 
En trouvant une alternative au satellite, jai remédié favorablement à cette situation. Et, en ce moment, si je trouvais une alternative avantageuse à votre service téléphonique, je changerais sans hésiter de fournisseur.
Franchement, de ce temps-ci, avec Bell, jai la nette impression que je nen ai pas pour mon argent et que je paie toujours plus pour un service sans valeur ajoutée.
",3
266699,14-OCT-11,11-OCT-11,Bry,,en,76.68.91.218,sandra.floras@sympatico.ca,13586590,000000120471744,3,4,"Help me better on chat. Had to wait for
responses then responeses ended so call Bell itself. To suspend Tv is not easily
explained. Was promised to waive fee for
suspension. Have not received confirmation. Just conf # SS2 Can you send confirmation letter regarding waiving suspension of $10.00 per month for six months per your representative.",3
266700,14-OCT-11,12-OCT-11,Celina,,en,74.14.22.247,oviot@sympatico.ca,13599196,000000120503032,4,4,We ordered a wireless modem. it arrived the next day. we then experienced problems with our former modem and a technician was sent out immediately. we were thrilled as he found our old modem wasnt working and then installed the wireless. We have had many problems in the past with sympatico and wished we knew we could have had more personal help. we will pass this to our friends.,5
266701,14-OCT-11,13-OCT-11,Porushotham,,en,74.15.84.209,elaineaprile@sympatico.ca,13606830,000000120535259,4,5,NA,4
266702,14-OCT-11,13-OCT-11,Sarah,,en,76.67.127.22,tina_thomson1@sympatico.ca,13615528,000000120523081,5,5,"The service I got this day was perfect. However most of my phone experiences are not. I would not be the first to recommend bell services because you offer no deals to your loyal customers only new subscribers. I pay far too much for my services,if it wasn't inconvenient I probably would have gone somewhere else by now.But this particular rep was exemplary.",3
266703,14-OCT-11,13-OCT-11,Suraj,,en,74.15.20.142,bev_lundy@sympatico.ca,13604524,000000120535123,3,4,Could not understand the person and it was confusing. Need better english,3
266704,14-OCT-11,13-OCT-11,Mohamed Ali,,fr,67.71.69.102,ydavidcir@bell.net,13616254,000000120535110,4,4,je n'avais plus de connections cela a pris beaucoup de temps . enfin je lui ai demander de me faire une connections il l'a fais et tous est rentrer dans l'ordre.  ,5
266705,14-OCT-11,13-OCT-11,Mehdi,,fr,67.70.135.211,ronaldguenette@bell.net,13613850,000000120522378,4,4,bonjour a qui de droit  votre service a ete excellente nous ne pouvons pas demander mieux il avait pas autres chose a faire merci ronald et ginette,5
266706,14-OCT-11,13-OCT-11,William,,en,184.145.4.201,g.yarde@sympatico.ca,13607418,000000120529524,5,5,,5
266707,14-OCT-11,13-OCT-11,Karen,,en,50.100.36.3,newearth@bell.net,13612322,000000120525626,5,5,Nothing,4
266708,14-OCT-11,13-OCT-11,Celina,,en,76.65.14.131,chistre@sympatico.ca,13605372,000000120524139,3,3,quicker response,3
266709,14-OCT-11,13-OCT-11,Linda,,fr,70.81.46.123,claudettedelburgo@sympatico.ca,13605558,000000120531696,4,4,"Très bon accueil, et la dame qui m'a répondu était très rapide et très compétente. ",5
266710,14-OCT-11,13-OCT-11,Khaoula,,fr,70.48.96.136,romanelli.luigi45@sympatico.ca,13613822,000000120528352,4,4,"Excellent service. Merci.

Luigi A. Romanelli",5
266711,14-OCT-11,13-OCT-11,Tarek,,fr,70.48.96.136,romanelli.luigi45@sympatico.ca,13613824,000000120527780,4,4,"Le prermier conseiller, j'avais de la difficulté a le comprendre. Ne repondais pas à ma demande et il a decroché la ligne.
La deuxième conseillère au contraire à été très efficace et à bien repondu à mes attentes.

Merci 

Luigi Romanelli",5
266712,14-OCT-11,09-OCT-11,Jamila,,fr,70.55.92.77,rdionne001@sympatico.ca,13563700,000000120438810,5,5,,5
266713,14-OCT-11,13-OCT-11,Marcos,,en,70.27.42.124,r_humber@bell.net,13613274,000000120524614,5,4,,4
266714,14-OCT-11,11-OCT-11,Sarry,,fr,184.145.173.228,rejean.desranleau@sympatico.ca,13585682,000000120471788,5,5,"Sarry a été la troisième technicienne à laquelle je me suis adressé pour expliquer mon problème. Sarry fut la seule capable de le résoudre et de me l'expliquer avec des mots simples, de me guider pour effectuer la réparation qu s'imposait. Merci! J'ai beacoup apprécié son professionnalisme et surtout sa patience.",5
266715,14-OCT-11,13-OCT-11,Ahmed Ramy,,fr,70.26.235.172,ad.promart@sympatico.ca,13603496,000000120520521,5,5,,5
266716,14-OCT-11,13-OCT-11,Hedi Sadek,,fr,184.146.252.160,ssttremblay@sympatico.ca,13614924,000000120515728,3,3,Forfait personalisé selon utilisation,4
266717,14-OCT-11,13-OCT-11,Ajay,,en,65.94.199.16,mkoehler@bell.net,13611814,000000120537868,1,1,I need my iphone and mac mail to send mail from a 3rd party email address. I tried using your outgoing mail server which only let me send mail from bell and i tried a 3rd party outgoing server which seems to be blocked. NOT helpful when needing to set up a business email on my mac mail and phone. ,1
266718,14-OCT-11,13-OCT-11,Houcem,,en,76.64.244.96,d.n.tremblay@sympatico.ca,13605824,000000120529583,5,4,,4
266719,14-OCT-11,12-OCT-11,Tyrone,,en,76.71.96.181,smrau@sympatico.ca,13601414,000000120505213,5,5,"1. The technician YOU sent on October 11th to do something that I had not requested should have been more thorough. First, he left all landline phones disconnected (2) Your call centre gave me hard time about getting him back (3)When they did get the tech. to come back, he did not check all phones which was why it took so long for Tyrone to trace the problem- one line needed a filter!!Call me and I will tell you all! ",3
267206,12-OCT-11,11-OCT-11,Koussay,,fr,67.68.140.176,mbcd@sympatico.ca,13583014,000000120460872,2,2,"j'ai une augmentation de $21.00 par moi à partir d'octobre 2011 , je trouve ça trop facile de me faire dire par une entreprise comme bell , que le ¨crtc¨
 autorise cette augmentation , alors nous le faisons. comme consommateur j'ai encore le choix d'utiliser vos services où celui de vos concurants , quitte à rester avec vous comme fournisseur si vos services peuvent me satisfaire . je suis choquer de cette augmentation et je recherche une façon d'éliminer celle-ci tout en gardant ce  que j'utilise comme service maintenant",3
267207,12-OCT-11,11-OCT-11,Ann,,en,65.95.186.102,cpak_2@bell.net,13576198,000000120479309,5,5,Move the services at the same time,4
267208,12-OCT-11,11-OCT-11,Denis,,fr,76.67.91.227,laflamme.michel1@sympatico.ca,13581498,000000120475578,4,4,très bien,5
267209,12-OCT-11,11-OCT-11,Nasra,,en,74.14.95.58,greg.kossatz@sympatico.ca,13578684,000000120465031,5,5,gave me a rebait on my bill because it cost me 175.00 to fix it because of bell security system didn't work and there was four others in there for the same reason.There was a new program and I was paying 8.00 a month for and new one is free.,3
267210,12-OCT-11,11-OCT-11,Zoubeir,,fr,70.53.250.254,samnisa@sympatico.ca,13586545,000000120467064,4,4,,3
267211,12-OCT-11,11-OCT-11,Srinivas,,en,70.49.26.21,sueway@sympatico.ca,13587548,000000120462711,4,5,,5
267212,12-OCT-11,11-OCT-11,Josi,,en,76.70.49.2,mary.delrosario@sympatico.ca,13582896,000000120472451,4,4,,4
267213,12-OCT-11,11-OCT-11,Jose,,en,74.14.148.16,sandy.schellenberg@sympatico.ca,13586606,000000120478067,,1,Something is wrong! Neither my wife not I contacted Bell yesterday. This email must be intended for someone else,
267214,12-OCT-11,11-OCT-11,Nawel,,fr,74.12.230.94,gingeo@sympatico.ca,13578496,000000120459514,5,4,"J'ai appelé et signaler à trois reprises que le technicien était reparti avec les modems défectueux.Malgré trois appels j'ai reçu trois avis me demandant de retourner les modems défectueux.Qui plus est, sur mon compte il est chargé à deux reprises le montant de 75$ pour modems non retournés 
J'espère que cette fois le problème sera réglé définitivement. Il serait apprécié avoir un retour à cette correspondance",4
267215,12-OCT-11,10-OCT-11,Chelsey,,fr,70.26.239.15,richardetcarole@sympatico.ca,13571370,000000120454288,5,4,,5
267216,12-OCT-11,11-OCT-11,Kyle,,en,69.157.23.229,celestamarion@bell.net,13575608,000000120473340,4,4,"Agent could have been easier to understand.  Also, the service I wanted is not available in my area, so I never could have been completely satisfied.",4
267217,12-OCT-11,11-OCT-11,Wahida,,fr,184.145.248.249,andre.ringuette@sympatico.ca,13573972,000000120465535,3,1,,3
267218,12-OCT-11,11-OCT-11,Bumi,,en,65.95.163.93,jankeith@sympatico.ca,13579740,000000120461482,5,5,,4
267219,12-OCT-11,11-OCT-11,Hema,,en,76.65.5.160,ottawavalleylandrovers@sympatico.ca,13584582,000000120469827,5,5,"Nothing. Hema was absolutely capable and handled my situation with patience and alacrity. 
I had a very good experience with Hema. She understood what my problem was and how to solve it. 
Thank-you, Hema!",5
267220,12-OCT-11,11-OCT-11,Mohan,,en,64.231.227.249,christy.chalmers@bell.net,13575876,000000120460217,5,5,,5
267221,12-OCT-11,11-OCT-11,Diane,,en,69.157.76.8,eclipse48@sympatico.ca,13577400,000000120473007,5,5,,4
267222,12-OCT-11,11-OCT-11,Joan,,en,69.157.76.8,eclipse48@sympatico.ca,13577398,000000120471212,5,5,,4
267223,12-OCT-11,11-OCT-11,Sihem,,en,67.70.86.114,valoisym@sympatico.ca,13588348,000000120468099,5,5,,5
267224,12-OCT-11,11-OCT-11,Eric,,en,70.24.151.71,tommerj@sympatico.ca,13588136,000000120462396,3,4,cant understand some service people,3
267225,12-OCT-11,11-OCT-11,Arjuman,,en,70.50.115.150,bmurray@sympatico.ca,13574934,000000120469364,2,1,Had difficulty understanding the person I was talking with.,1
267226,12-OCT-11,11-OCT-11,Ashwini,,en,184.147.38.143,sshore2366@sympatico.ca,13587348,000000120463820,4,4,,5
267227,12-OCT-11,11-OCT-11,Pascal,,en,184.151.127.178,gord127@sympatico.ca,13578598,000000120471969,4,4,Poor sound over the phone. I had difficulty comunicating with him,4
267228,12-OCT-11,11-OCT-11,Juliio,,en,174.95.128.232,lequoc@sympatico.ca,13581776,000000120486347,5,4,,4
267229,12-OCT-11,11-OCT-11,Mohammed shafeeq,,en,74.14.16.208,peggyevans@sympatico.ca,13584912,000000120470977,3,3,I was unhappy to find out that a speed issue which was supposed to be resolved on August 12th was in fact NOT resolved and my speed was actually extremely slow and remained so until yesterday (and I hope it stays that way or I shall be moving to Rogers - I've been close to moving several times).,2
267230,12-OCT-11,11-OCT-11,Stephanie,,fr,76.70.32.52,n.bod@sympatico.ca,13584028,000000120460977,2,2,les prix pour les services ne sont pas les meme qu'on m'a dit lors d'un precedent appelle,2
267231,12-OCT-11,11-OCT-11,Jeannette,,en,67.71.141.198,gerry.ross@bell.net,13578406,000000120460635,1,1,You need to get good customer service people. your people are terrible phone manners.,1
267232,12-OCT-11,11-OCT-11,Adnene,,fr,74.14.205.63,philrenaud@sympatico.ca,13585030,000000120473845,5,5,C'est trés bien comme ça.,5
267233,12-OCT-11,11-OCT-11,Jan,,en,70.31.108.218,sammacaluso@bell.net,13586542,000000120471451,2,1,,1
267234,12-OCT-11,11-OCT-11,Pavan,,en,67.71.141.198,gerry.ross@bell.net,13578408,000000120474991,1,1,get better staff.,1
267235,12-OCT-11,11-OCT-11,Chandler,,en,67.71.141.198,gerry.ross@bell.net,13578410,000000120469861,2,3,,1
267236,12-OCT-11,11-OCT-11,Mohammed shafeeq,,en,76.70.71.235,g.mcnab@sympatico.ca,13578176,000000120465328,4,4,"Could have had the service call handled by a Canadian, in Canada. Although your rep completed the task his accent and poor connection were troublesome.",3
267237,12-OCT-11,11-OCT-11,Caroline,,en,67.68.19.19,donmim@bell.net,13577124,000000120459742,5,4,"While the solution we found put us ""back on the air,"" I am not convinced that was the easiest or in the end, the most pracitical solution. I am now learning a new e-mail handling system, when I really believe the problem with the old one could have been resolved.",5
267238,12-OCT-11,11-OCT-11,Jose,,en,174.92.83.98,stuart.seidler@sympatico.ca,13587530,000000120461042,5,5,They speak english very good.,5
267239,12-OCT-11,11-OCT-11,Arun,,en,74.14.125.66,marsaed@sympatico.ca,13582840,000000120459202,4,5,"A more clear explanation on what caused the problem (software, router, program, improper operation by me, etc)",5
267240,12-OCT-11,11-OCT-11,Rain,,en,216.221.85.89,waltjurgen@bell.net,13588624,000000120472315,3,3,I was not notified that there was a change in modem billing from a monthly rental fee to a one time modem rental fee of $49. The extra charge came as a surprise. ,4
267241,14-OCT-11,13-OCT-11,Sandra,,en,74.14.2.198,bob.melmer@sympatico.ca,13604680,000000120525723,3,1,HAVE A PHONE NUMBER TO SOMEBODY THAT CAN ACTUALLY DO SOMETHING FOR YOU,1
267242,14-OCT-11,13-OCT-11,Shannon,,en,184.144.109.141,jim.mcqueen@sympatico.ca,13609138,000000120516326,1,1,I never made the call and no one at tour office could explain.,1
267760,12-OCT-11,11-OCT-11,Andrea,,en,65.93.176.8,lima.metro@sympatico.ca,13581874,000000120477637,5,4,,4
267761,12-OCT-11,11-OCT-11,Harathi,,en,70.29.22.24,denise.e@sympatico.ca,13576770,000000120476986,4,4,Got it right the first time I called 2 months ago.  I have spoken to 4 different service people at Bell and got 4 different answers until Harathi FINALLY fixed my issue.,3
267762,12-OCT-11,11-OCT-11,Revathi,,en,174.94.28.186,annetangredi@sympatico.ca,13574106,000000120484250,3,3,The wait time is too long.  You need to have more support staff available.,3
267763,12-OCT-11,11-OCT-11,Vijay,,en,76.64.225.227,rcwilliamson@sympatico.ca,13585632,000000120466293,5,5,,5
267764,12-OCT-11,11-OCT-11,Abir,,fr,76.71.205.183,lev.anne@bell.net,13581798,000000120467371,5,4,baisser vos tarifs et le prix du modem loué précédemment pendant plus de deux ans.,3
267765,12-OCT-11,11-OCT-11,Janice,,en,65.92.95.18,marybailey@sympatico.ca,13582914,000000120471190,5,4,,3
267766,12-OCT-11,11-OCT-11,Jose,,en,74.14.148.157,hlbrubacher@bell.net,13579130,000000120467746,4,4,we aren't sure why the problem started and why it all of a sudden resolved itself,4
267767,12-OCT-11,08-SEP-11,Reuben,,en,184.145.102.253,4claridge@sympatico.ca,13175072,000000119740410,1,1,"After multiple calls to Bell, you stated a technician would come to the house on the weekend of September 11th.  My husband and I waited, and waited, and waited. WE finally called. We were told a tech did come by.  No way, we sat on our front porch and I gardened in the front lawn.  The poor service continued after this date. We were so frustrated and annoyed with the useless internet service and the lack of response by Bell personal that we were prepared to give up our 30+ years as Bell customers and contact Rogers. ",1
267768,12-OCT-11,11-OCT-11,Sharadha,,en,70.27.140.240,shicks@sympatico.ca,13587016,000000120459149,5,5,,4
267769,12-OCT-11,11-OCT-11,Justin,,en,198.96.180.245,jorriey@sympatico.ca,13580527,000000120474994,1,1,"Fix the two months arrear data usage billing system.

The service attendant welcome and suggest to discontinue the internet service with Bell. That's a novel idea to keep the customer base. ",1
267770,12-OCT-11,11-OCT-11,Kyle,,en,70.26.135.239,rosa_edgur@sympatico.ca,13586190,000000120483735,5,3,"My complain has been addressed many times
I can't delete the addresses in the field
of received E-mail at the time of forwarding it to another address. I was
told Bell has updated the E-mail functions and since I can't do it,looks pretty bad at the time of readdressing.Please,help.The Rep told me-the program has been changed recently ,I was able to do the deletion before.Thank you",4
267771,12-OCT-11,11-OCT-11,Loyda,,en,70.26.116.158,dawnafindlay@bell.net,13576614,000000120460941,2,2,"I kept telling the agent what I thought the problem was and she kept saying that was not it. At the very end (about an hour), I was correct and she told me she had not ever experienced that before...",4
267772,12-OCT-11,11-OCT-11,Mohamed Amine,,fr,184.147.253.89,maryse.normandin@sympatico.ca,13582928,000000120462539,5,5,,4
267773,12-OCT-11,07-OCT-11,Jeremy,,en,76.64.21.50,mo-ster@sympatico.ca,13547252,000000120415716,4,4,"Even though I tried to cancel the order I had placed, it was too late.  No fault of the person on the phone.",2
267774,12-OCT-11,07-OCT-11,Chrystelle,,en,76.68.120.137,dorothy.blackbird052@sympatico.ca,13542310,000000120419122,2,3,"Next time send someone who can speck good english and will ask me and show me what needs to be done
Thank you.",3
267775,12-OCT-11,07-OCT-11,Ramzi,,fr,76.69.192.91,syncar@sympatico.ca,13550384,000000120419273,5,5,rien d'autre...totalement satisfait...,5
267776,12-OCT-11,11-OCT-11,Etuwa,,en,76.68.112.51,sjowett1@sympatico.ca,13587134,000000120464397,4,4,I contacted India twice before and they were not able to fix the problem so I got hold of the Canada office who fixed the problem.,3
267777,12-OCT-11,11-OCT-11,Sana,,en,174.89.129.102,kevin.norris2@sympatico.ca,13581144,000000120478064,5,5,,4
267778,12-OCT-11,09-OCT-11,Manel,,fr,65.94.170.219,sibou@bell.net,13564202,000000120438705,5,5,le tout a été parfait,5
267779,12-OCT-11,11-OCT-11,Tarek,,fr,184.161.41.59,brise.lev@sympatico.ca,13575152,000000120477409,2,,ecouter les client et chercher le probleme au lieu de dire que ces ma faute,2
267780,12-OCT-11,07-OCT-11,Balaji,,en,70.30.22.215,mouellette002@sympatico.ca,13547370,000000120419545,4,4,"If we were able to pick up a replacement modem at a local bell store to decrease wait time for internet use. Received replacement modem on October 12, 2011",4
267781,12-OCT-11,11-OCT-11,Taha,,fr,96.22.234.50,lauredith@sympatico.ca,13581590,000000120474175,5,4,,4
267782,12-OCT-11,11-OCT-11,Ricardo,,en,76.70.114.141,camilla@bell.net,13575364,000000120484886,5,5,,5
267783,12-OCT-11,11-OCT-11,Adel,,fr,174.88.59.122,b.gui@sympatico.ca,13574426,000000120485827,4,1,"Probleme de pilote sur le programme de sécurité de Bell,apres plusieurs tentative d'installation le problème n'est toujours par réglé.Un autre technitien doit me rappeler.",4
267784,12-OCT-11,11-OCT-11,Janice,,en,174.89.168.68,agraniero@sympatico.ca,13573614,000000120465139,5,5,"make the computer system work faster 
",5
267785,12-OCT-11,11-OCT-11,Carlton,,en,64.229.87.69,roygreenhalgh@sympatico.ca,13586264,000000120482162,3,4,Initially supplied a list of the various steps involved in the requested changes,5
267786,12-OCT-11,11-OCT-11,Sylvie,,fr,174.92.87.73,tingbo.marcel@sympatico.ca,13588054,000000120476038,5,4,"Bonjour.Vous savez vos services:téléphonique et internet sont très  chers comparativement à certains Pays .Même,de la France on peut appeler le CANADA gratuitement et d'autres Pays encore avec le Téléphone immobile.Avec l'avancement de la technologie ,un jour le téléphone immobile n'aura plus sa valeur.Merci pour votre compréhension.",1
267787,12-OCT-11,06-OCT-11,Juan Carlos,,en,66.46.199.130,jamie.boyes@sympatico.ca,13531758,000000120378440,5,5,,4
267788,12-OCT-11,04-OCT-11,Chelsey,,en,174.88.10.52,colin.smith2@sympatico.ca,13501158,000000120341760,5,5,,5
267789,12-OCT-11,11-OCT-11,Diego,,en,64.231.245.8,emeyers@sympatico.ca,13577576,000000120460210,5,5,nothing,5
267790,12-OCT-11,06-OCT-11,Chaymaa,,fr,184.144.153.65,dauphin7@sympatico.ca,13529236,000000120395232,4,4,,4
267791,12-OCT-11,11-OCT-11,Shalini,,en,70.51.48.78,dennistrudeau@sympatico.ca,13576796,000000120460936,3,5,,3
267792,12-OCT-11,22-AUG-11,Timmy,,en,76.68.114.178,robinfr@sympatico.ca,12984151,000000119335877,2,2,"Stop making additions to my bill without my permission.  If I want add a new product or service to my account I will make that call, it is not up to Bell to do so.",2
267793,12-OCT-11,11-OCT-11,Hassiba,,fr,76.64.87.192,lynebroszko@sympatico.ca,13582364,000000120461105,2,1,,
267794,12-OCT-11,05-OCT-11,Stephanie,,fr,174.88.59.182,mourayech@sympatico.ca,13521910,000000120356698,4,4,pour le moment c'est ecxelent.,4
267795,11-OCT-11,10-OCT-11,Shyam,,en,70.48.216.9,claudette_20@sympatico.ca,13566456,000000120447639,5,5,,5
267796,11-OCT-11,10-OCT-11,Arjuman,,en,70.54.131.184,ramnik.patel004@sympatico.ca,13571173,000000120451521,4,5,,5
267797,11-OCT-11,10-OCT-11,Nelly,,en,76.70.75.129,lori.cuglietta@bell.net,13569510,000000120448437,4,5,Respond a little quicker,5
268307,12-OCT-11,11-OCT-11,Jan,,en,69.157.73.32,rhejoy@sympatico.ca,13585758,000000120478606,4,4,"In the past, after a conversation with a Bell rep (usually initiated by Bell) re a change to my internet service the results were always different than what we had agreed to, never to my advantage. I requested emails detailing the changes so I could respond but Bell internet reps apparently could not send an email to allow feedback and confirmation of the changes; thus no hard evidence of the agreed to changes. When I eventualy saw that changes were different than discussed I would call and usually told that I had agreed to the changes (not) but come to some sort of partial resolution. This again happened during the recent renewal of my internet service. I was told that, because I was a customer for so many years, my monthly modem rental fee would be dropped with a small increase in the monthly service charge resulting in a net lower monthly internet bill, great eh!!!. But when I viewed my latest Bell bill I saw a $49.95 ""one time"" modem lease fee??? Thus my phone call yesterday. To my satisfaction, the ""one time"" charge for modem lease was to be credited AND WAS CONFIRMED IN A EMAIL....change in policy??? During the converation I was told that no other change would be made to my account and the dropping of the monthly modem fee would remain in effect. I am hoping this is the case therefore I reserve judgement on final satisfaction on this issue.
Getting to question #3 in your survey, the one thing you could do would be to always email ALL proposed changes and require feedback from a customer agreeing to the changes.
Rhéal Sabourin",3
268308,12-OCT-11,06-OCT-11,Benjamin,,en,70.31.81.100,eric.wrate@sympatico.ca,13530116,000000120385362,5,4,"get a signature at delivery.   We found it at front, (package) between doors.",5
268309,12-OCT-11,10-OCT-11,Yara,,en,174.92.58.25,elisa.mcfarlane@sympatico.ca,13567254,000000120458056,4,4,train her on access to Macs,5
268310,13-OCT-11,12-OCT-11,Mouna,,fr,65.93.157.196,taieb_tnj@bell.net,13601878,000000120489119,1,1,"Bonjour,
Madame Mouna,  ne veut pas comprendre mon problème, elle s'est débarrassée de moi dune façon inacceptable en me donnant des explications fausses.
Je suis un client et jai droit à un bon service.

",1
268311,13-OCT-11,12-OCT-11,Irfan,,en,50.101.237.110,wwills13@bell.net,13602867,000000120498684,5,5,"Nothing, the problem was solved.",5
268312,13-OCT-11,12-OCT-11,Michael,,en,174.91.70.46,alex.mclellan1@sympatico.ca,13589814,000000120497399,4,4,,4
268313,13-OCT-11,12-OCT-11,Ali,,en,174.91.6.148,vbridle@sympatico.ca,13602506,000000120494822,4,4,,4
268314,13-OCT-11,12-OCT-11,Asha,,en,174.88.218.11,wdunn@bell.net,13602712,000000120500273,4,4,,4
268315,13-OCT-11,12-OCT-11,Vijay,,en,216.208.8.135,lorraine.villa@sympatico.ca,13597181,000000120493939,1,1,Why is it that when I place an order I can do it in one phone call but when I inquire about my order I need to talk to 7 different people...3 of which are not helpful at all!!!  My husband and I were both on the phone two different days for a total of 3.5 hours!!!!,1
268316,13-OCT-11,12-OCT-11,Aymen,,fr,76.65.122.47,jchampagne001@sympatico.ca,13595338,000000120511155,4,4,Que l'on m'explique mieux l'incompatibilité de mon routeur,4
268317,13-OCT-11,11-OCT-11,Christopher,,en,70.24.155.178,keith_chinnery@sympatico.ca,13581058,000000120468193,5,5,,4
268318,13-OCT-11,12-OCT-11,Asir raja,,en,174.94.34.154,james.gerster@sympatico.ca,13595114,000000120492741,4,4,,4
268319,13-OCT-11,07-OCT-11,Temsu,,en,174.91.142.134,bmilner@sympatico.ca,13540574,000000120419172,5,5,,
268320,13-OCT-11,12-OCT-11,Jean,,en,67.68.0.253,acuity.options@sympatico.ca,13589590,000000120496065,1,1,I am very unhappy about Sympatico's recent decision to disallow my third party email address in order to force my company to switch web hosting to Bell from my current provider. This unilateral move is the opposite of customer friendly/customer service. I am considering cancelling Sympatico all together.,1
268321,13-OCT-11,11-OCT-11,Nelson,,en,184.145.20.106,imccread@sympatico.ca,13579332,000000120486696,4,5,Come sooner.  We had to wait two days for a service rep. to come to our home,4
268322,13-OCT-11,12-OCT-11,Mohammed,,en,70.30.30.225,mjdingman@sympatico.ca,13598446,000000120489063,4,5,,5
268323,13-OCT-11,12-OCT-11,Milo,,en,65.95.20.197,posedi@bell.net,13599672,000000120498386,3,4,make it easier to make changhe,4
268324,13-OCT-11,12-OCT-11,Henry,,en,69.156.82.250,rabele@sympatico.ca,13599836,000000120507280,5,5,,5
268325,13-OCT-11,12-OCT-11,Will,,en,65.95.182.66,ostovich@sympatico.ca,13599188,000000120493557,4,3,"YOu could have informed me that the new modem changed my wireless name and password.  This caused significant problems with my e-reader and my laptop, as I had no idea what had happened.",3
268326,13-OCT-11,11-OCT-11,Danny,,en,65.92.33.30,mitmer@sympatico.ca,13583512,000000120469116,4,4,A better explanation of the Security software for a non techie person,5
268327,13-OCT-11,12-OCT-11,Pradheep Kumaar,,en,65.95.234.102,zoraali@sympatico.ca,13603044,000000120508517,5,5,,5
268328,13-OCT-11,12-OCT-11,Isaac,,fr,76.69.172.194,tiri@sympatico.ca,13602182,000000120512600,3,4,l'intervention à été trop longue,4
268329,13-OCT-11,07-OCT-11,Paula,,en,24.235.124.51,james.a.fisher@bell.net,13544308,000000120409830,3,3,"Give me 2 months credit for 3 months of bad service. Before my Internet was disabled I had a slow down in my Internet and it wasn't fixed until 3 days before you disabled my Internet. I am trying to pay my bill now, but the bad service that I have received in the past will make me switch to Rogers as soon as I've paid my bill. Thanks for 3 years of bad service,Internet slow down, and a unstable system that you run at your company. New companies will move into Canada to give us Canadians a better service and I hope this brings down Bell the corporate devils of the Internet world.",1
268330,13-OCT-11,12-OCT-11,Masood,,en,67.71.36.150,smtwalsh@sympatico.ca,13601416,000000120500083,5,5,,5
268331,13-OCT-11,12-OCT-11,Kanchana,,en,174.89.162.115,wvparks2@sympatico.ca,13602858,000000120494900,4,4,send me a confirmation for the other internet. break down the $13.34 credit.,5
268332,13-OCT-11,12-OCT-11,Mohammed,,en,69.158.177.247,petefuchs@bell.net,13599476,000000120494270,4,4,I have composed a lengthy email describing my experience with Bell's installation but can't find where to send it.  Please eamil the bell address to use.,5
268333,13-OCT-11,11-OCT-11,Mohamed Sabry,,fr,174.91.252.3,mgiroux007@sympatico.ca,13583188,000000120472995,5,5,,5
268334,11-OCT-11,10-OCT-11,Isaac,,fr,174.93.197.198,gary.mimeault@sympatico.ca,13567666,000000120457497,5,5,Rien,5
268335,11-OCT-11,03-OCT-11,Mehdi,,fr,69.156.62.209,mario.noce@sympatico.ca,13492842,000000120320039,4,4,,5
268336,11-OCT-11,06-OCT-11,Ali,,en,76.64.212.219,johnston_69@sympatico.ca,13532398,000000120397056,1,1,better suport,1
268337,11-OCT-11,27-SEP-11,Alex,,en,70.27.156.176,dhauser@sympatico.ca,13414276,000000120183360,1,1,tech support advised me it was my pc that was the problem. ha! turns out it was the modem. that i found out myself. your tech support sucks.,2
266720,13-OCT-11,12-OCT-11,Christopher,,en,174.91.9.36,patroberts@sympatico.ca,13599366,000000120505224,4,4,"This time the response is faster than the preovious time to solve the problem.
No commenct.",3
266721,13-OCT-11,12-OCT-11,Omar,,en,72.38.174.42,bells2@sympatico.ca,13590650,000000120501521,2,1,"lower your cost before we switched to cogeco, we contacted you awhile back to switch things to try to lower cost, you should of given us the lower price then",1
266722,13-OCT-11,12-OCT-11,Josue,,en,70.53.62.114,gpkurpis@sympatico.ca,13594234,000000120499035,5,4,"I had experienced problem with my internet and phone. I thought it was modem problem, but today Bell technician came and fixed the problem: my internet connection had been moved by somebody to anothe terminal and therefore I was left without connection. Technician reconnected. I am happy, but will ask our security man a lot of questions about who did it. ",3
266723,13-OCT-11,13-OCT-11,,,en,156.34.238.21,,,,5,4,"Notting for today, I was on chat with a representative call (Anna B) I think she help alot!!! BUT last time I used chat the representative ended the chat for no reason so I had to start all over again, with some other representative so, that I did NOT like but Anna was great so good job!!",2
266724,13-OCT-11,06-OCT-11,Stephane,,fr,70.30.156.17,richardb40@sympatico.ca,13536528,000000120376011,5,5,tout est parfait,5
266725,13-OCT-11,12-OCT-11,Mohammed,,en,64.231.54.75,mizgala@sympatico.ca,13598444,000000120488188,5,4,Info on how to retrieve my previous (archived) emails,5
266726,13-OCT-11,12-OCT-11,Ashwini,,en,68.171.231.80,p.adams@bell.net,13599208,000000120511546,5,5,Everything was handled perfectly,5
266727,13-OCT-11,11-OCT-11,Mehdi,,fr,174.92.185.13,pgouin04@sympatico.ca,13584980,000000120484179,5,5,,5
266728,13-OCT-11,12-OCT-11,Geetha,,en,184.146.146.189,trailsend@sympatico.ca,13602320,000000120511823,5,4,The online support service is always good.  However the glitches in your system are somewhat frustrating. ,3
266729,13-OCT-11,12-OCT-11,Thitola,,fr,74.15.230.212,boucher.mau@sympatico.ca,13590958,000000120501292,4,5,tout c'est bien déroulé pour résoudre le problème.,4
266730,13-OCT-11,12-OCT-11,Gayathri,,fr,70.51.181.238,jazz.bean@sympatico.ca,13595292,000000120494122,5,5,,5
266731,13-OCT-11,12-OCT-11,Anne-Marie,,fr,70.51.181.238,jazz.bean@sympatico.ca,13595290,000000120501687,5,5,,5
266732,13-OCT-11,12-OCT-11,Milo,,en,76.65.141.60,sharilcj@bell.net,13601140,000000120506512,5,5,nothing-was perfect,5
266733,13-OCT-11,12-OCT-11,Syed Mustafa,,en,70.53.61.192,powerwork174@sympatico.ca,13599686,000000120507629,4,4,"The difficult, it was very hard to understand his English, and took long time to solve the problem, that I almost hand-up the phone, whatever, he got through and solve the problem.. ",5
266734,13-OCT-11,12-OCT-11,Gregorio,,en,65.94.106.123,linda.lawrence@sympatico.ca,13596994,000000120488524,5,5,"I did not speak with Gregorio personally, the Bell technician that was here spoke with him and seemed to have the answers very quickly.  ",5
266735,13-OCT-11,09-OCT-11,Hadhemi,,fr,70.55.209.27,leon.gagnon@sympatico.ca,13562470,000000120439177,4,4,,5
266736,13-OCT-11,12-OCT-11,Abdelalim,,fr,70.31.248.206,diane.rousseau4@sympatico.ca,13592666,000000120489347,2,1,"Avoir des services ""sur mesure"" car je ne télécharge presque pas mais j'aime à haute vitesse....très difficile pour vous de me donner les 2 sans que j'ai à déboursé un montant trop élevé..60 GO beaucoup trop pour moi qui n'utilise pas 5 GO par mois... À revoir...",2
266737,13-OCT-11,12-OCT-11,Gilberto Jose,,en,174.91.129.224,manfred.guenther@sympatico.ca,13597548,000000120511799,5,5,,4
266738,13-OCT-11,12-OCT-11,Mehdi,,fr,76.65.140.102,micalef.s@sympatico.ca,13598248,000000120498404,5,5,,5
266739,13-OCT-11,12-OCT-11,Valerie,,en,64.231.61.108,j_sutton@bell.net,13595002,000000120510917,5,5,Nothing All the Bell employees I deal with were super.,5
266740,13-OCT-11,12-OCT-11,Philo,,en,64.231.119.180,daveandles@sympatico.ca,13592300,000000120509848,2,2,"Use a call centre in Canada, with people who speak the English language clearly. This would cause less stress in an already unfortunate situation.",1
266741,13-OCT-11,12-OCT-11,Omar,,en,65.95.215.50,arallen@sympatico.ca,13590246,000000120507343,3,3,"After being initially contacted by Bell on 3 separate occasions regarding the speed of our internet we were finally given an appointment time that we were available for.  The first 2 representatives could not find an appropriate time while the third rep gave us an appointment the following week. The technician then did not show up to our house and when I called Bell to ask what had happened to the technician I was told that the ""notes"" say a technician was at our house at 4 pm and no one answered the door.  This was NOT true as my husband came home from work purposely to meet the technician.  No one came to the house that day (October 11th).  Is this how technicians cover themselves by lying?  When I called Bell it took 31 minutes to finally get to a person who could help me and complete my enquiry.  Is this acceptable?  Not for me.  The person I spoke to on October 12th told me she could not tell why this had happened by made an appointment for the next day but it would be between 12-6.  I had already told her we could  not have someone here until 4 pm.  Why do they not listen??  She then said they would be here between 4 - 6 pm and gave me a ticket # (9306207) to refer to if there was a problem or the technician did not show.  The technician, Christian, called the house and said that he was on his way.  He came and completed what he needed to do and was very professional in doing so. In the end we have the task accomplished but it was very frustrating to get to that point.  I have been a customer of Bell for a long time.  I think your customer care reps need more training so they can better assist the customer.  When appointments are made I expect them to be kept.  If there is a reason that it can't then perhaps a phone call would come in handy?  It's not like you don't have the number!!  If there is anything else you would like to talk about in regards to this experience my phone number is 519-273-7636.  I don't expect to hear anything but I will have  you know that when I receive excellent service then I would report that to.

Thank you.",3
266742,13-OCT-11,07-OCT-11,Ines,,fr,70.55.208.116,augerandre@sympatico.ca,13540146,000000120408259,5,4,,5
266743,13-OCT-11,12-OCT-11,Nedra,,fr,69.156.74.173,marie260@sympatico.ca,13597702,000000120504255,4,4,,5
266744,13-OCT-11,12-OCT-11,Jose,,en,67.70.206.87,louis.driessen@sympatico.ca,13597194,000000120502870,5,5,,5
266745,13-OCT-11,12-OCT-11,Franssesca,,en,99.232.36.108,edward.shintani@sympatico.ca,13593144,000000120507497,4,5,,4
266746,13-OCT-11,12-OCT-11,Ahmed,,en,184.151.127.178,janveaug@sympatico.ca,13595226,000000120494038,3,3,,3
266747,13-OCT-11,04-OCT-11,Diedra,,en,74.14.183.89,basil.cohen@sympatico.ca,13499774,000000120334148,4,4,,5
266748,13-OCT-11,12-OCT-11,Nora,,en,76.67.21.244,cjclarke@bell.net,13591757,000000120493695,5,5,,5
266749,13-OCT-11,11-OCT-11,Karina,,en,41.221.183.76,amigao101@sympatico.ca,13573906,000000120471388,1,1,Have the phone rep's educated in the the field work,1
267243,14-OCT-11,13-OCT-11,David,,en,70.50.33.114,ruth.davidson@sympatico.ca,13614058,000000120520799,5,5,I have no suggestions for improvement. David even waited on the line while I reconnected the computer directly to the modem which was in a different room in the house.,5
267244,14-OCT-11,13-OCT-11,Arun,,en,76.70.42.195,janeinglis@bell.net,13608790,000000120525985,5,5,,5
267245,14-OCT-11,13-OCT-11,Ayesha,,en,174.89.195.93,smi714@sympatico.ca,13614776,000000120536315,5,4,,5
267246,14-OCT-11,19-SEP-11,Mokhtar,,fr,76.71.192.165,rosairetremblay@sympatico.ca,13318522,000000119984284,5,5,,4
267247,14-OCT-11,13-OCT-11,Salwa,,fr,174.92.234.22,luc.daniele@sympatico.ca,13610716,000000120518928,3,1,"toujours compliqué avoir remboursement ou crédit.
Comment se fait-il que vous n'ayez pas reçu le modem avec un port prépayé par vous-même (Bell). Vous l'avez surement reçu mais les gens que vous engagez ne font pas leur travail convenablement.  Je connais des gens qui ont eu le même problème mais avec un téléphone et ça pris 2 ans avant de se résoudre.  Ils ne sont plus avec Bell maintenant!  Vous êtes la seule compagnie avec qui il y a TOUJOURS des problèmes.  Il faut tout surveiller en plus de nous offrir des forfaits et vous ne respectez pas ce qu'il avait été discuté par téléphone.  Nous avons vraiment l'impression que vous faites tout pour essayer de prendre notre argent.  Cette histoire de modem en est 1 seule,  nous en avons encore plus et seulement avec BELL!",1
267248,14-OCT-11,13-OCT-11,Satish,,en,174.95.151.108,cbijl@sympatico.ca,13605200,000000120534921,5,4,,5
267249,14-OCT-11,13-OCT-11,Jose,,en,184.144.68.123,margretian@sympatico.ca,13611074,000000120528901,2,2,"I was told my computer was problem but I
managed (perhaps temporary) to solve the problem later.
What I was told was not very useful.",2
267250,14-OCT-11,11-OCT-11,Marynelle,,en,174.91.109.171,johnwayoe@sympatico.ca,13580464,000000120475402,5,4,,5
267251,14-OCT-11,13-OCT-11,Rene Jose,,en,70.54.91.7,m.maheux@sympatico.ca,13610854,000000120525094,5,5,"Service was fast, clerk Rene Jose was excellent.

I had a few issues to deal with and Rene was most effective resolving these matters.
I also spoke to his supervisor, Francisco, and advised him of my satisfaction with Renee.

Sincerely

Mr. M.J. Maheux",5
267252,14-OCT-11,13-OCT-11,Jeannette,,en,174.94.17.210,cwischlinski@sympatico.ca,13605776,000000120536828,5,5,The first rep from ElSalvador kept me on the phone for over an hour pulling wires from the modem and power bar. Then she asked me to change network settings with new passwords etc. All this did not fix my problem when she said I was being passed on to another rep this girl had my problem solved in 5 seconds. Wish I could have had the second rep first and it is because of her that my survey is as it is.,5
267253,14-OCT-11,13-OCT-11,Wissem,,fr,142.203.1.9,sarto.ouellette@sympatico.ca,13614352,000000120537261,4,,Problème : le routeur de Bell ne donne plus de signaux. Le préposé a diagnostiqué un problème d'alimentation électrique. Je dois donc attendre un nouveau fil d'alimentation. Pourtant le routeur a été changé il y a à peine quelques mois. C'est plutôt surprenant de voir que le matériel est si fragile ou de mauvvaise qualité. Par contre le service a été plutôt rapide et efficace.,3
267254,14-OCT-11,13-OCT-11,Gautham,,en,66.241.131.130,smmackenzie@sympatico.ca,13614782,000000120513611,1,1,"Originally called in on October 6th for assistance with internet connectivity. At taht time, the modem was deemed to be defective and an order was placed for a replacement #9294161. When the replacement did not arrive on October 13th, I called back, only to find out that the order was not placed and was stuck in the system as there was too much 'chatter' going on in my area. (not sure what that means, however, I have been without internet service for longer than a week. This is not acceptable and I will be looking for a considerable credit due to lost service and an order that was never placed.",1
267255,14-OCT-11,13-OCT-11,Mahender,,en,70.50.183.42,holyghost@sympatico.ca,13608246,000000120530839,3,2,allowing me to access any program i wish to have.,4
267256,14-OCT-11,13-OCT-11,Moemen Belleh,,fr,70.55.166.125,jeanpierre.viau@sympatico.ca,13608970,000000120516241,4,5,,5
267257,14-OCT-11,13-OCT-11,Asra,,en,76.70.1.90,dunn36@sympatico.ca,13606640,000000120533072,5,5,Speed up wait times to get to a rep.,4
267258,14-OCT-11,13-OCT-11,Kevin,,en,70.30.210.34,mprincipe@sympatico.ca,13612004,000000120523346,5,4,Everyone was cooperative,5
267259,14-OCT-11,13-OCT-11,Mouna,,fr,184.145.181.41,francinefrenette@sympatico.ca,13607270,000000120518353,5,2,"Rien, semblerait que des travaux sur le serveur Bell était en cours et fonctionnait pour certains et pas pour d'autres abonnés.",5
267260,14-OCT-11,13-OCT-11,Maurice,,fr,174.88.85.144,rmlamothe@sympatico.ca,13613698,000000120515372,3,2,Le problème entre la fibre optique et mon système d'alarme n'est toujours pas résolu.,4
267261,14-OCT-11,13-OCT-11,Jewelle,,en,76.69.8.202,a-b.thomson@sympatico.ca,13603366,000000120525891,4,5,I hate it when Emily asks for our 10 digit phone number and then the 1st thing the real person asks for is our 10 digit phone number. What is the point of being asked twice.,3
267262,14-OCT-11,13-OCT-11,Imen,,fr,67.68.116.70,m-t.pelletier@bell.net,13610834,000000120514140,3,4,J'ai été satisfaite.,4
267263,14-OCT-11,13-OCT-11,Catherine,,en,174.95.61.28,joe.rigon@sympatico.ca,13609310,000000120531492,5,4,,4
267264,14-OCT-11,13-OCT-11,David,,en,64.228.88.177,miriam.price@sympatico.ca,13611766,000000120518843,4,4,,4
267265,14-OCT-11,13-OCT-11,Meriem,,fr,76.64.241.243,diane.crevier@sympatico.ca,13606312,000000120519808,5,5,"absolument rien, c'est la première fois que j'ai une personne très patiente et qui parle correctement le français",5
267266,14-OCT-11,13-OCT-11,Michael,,en,67.131.154.113,l.cody@sympatico.ca,13610084,000000120534065,3,1,"The rep I spoke to was great, but I still have no service. Oct 13 I was to get a internet speed upgrade but instead I have no service at all.",
267267,14-OCT-11,13-OCT-11,Ghaieth,,en,204.50.172.132,g.beneva@sympatico.ca,13607390,000000120533427,4,4,,3
267268,14-OCT-11,13-OCT-11,Eliena,,en,69.158.12.214,leothedrummer@sympatico.ca,13610344,000000120513650,3,3,"Bring Tech Support back to Canada.

The support Staff should have no accents so we can better understand them.

Bell may be saving money but are annoying anyone trying to resolve a problem.",3
267269,14-OCT-11,12-OCT-11,Johanna,,en,69.159.68.223,julienbeaulieu@sympatico.ca,13596104,000000120498773,4,4,,5
267270,14-OCT-11,13-OCT-11,Prego Junior,,en,76.65.34.156,raymond.noble@sympatico.ca,13613386,000000120536236,5,4,nothing i can think of.,5
267271,14-OCT-11,12-OCT-11,Mohammed,,en,69.157.125.227,moe.11@sympatico.ca,13598532,000000120496559,5,5,nil,5
267272,11-OCT-11,28-JUL-11,Brittany,,en,174.95.198.204,Holmesw@bell.net,12729197,000000118794905,3,2,Less waiting on hold...,4
267273,12-OCT-11,09-OCT-11,Mohamed,,fr,174.88.87.201,ddongerville@sympatico.ca,13560734,000000120443921,4,5,"L'agent était très poli et respectueux, mais il peut être manque en connaissance technique. Dans tous les cas il a résolu mon problème et nous n'avons pas perdu de temps.",3
267798,11-OCT-11,27-SEP-11,Alejandro,,en,70.27.156.176,dhauser@sympatico.ca,13414274,000000120182031,1,1,have your tech support techs trained on how to resolve the problem instead of having the customer jump thru hoops in order to resolve them.,2
267799,12-OCT-11,08-OCT-11,Daniel,,en,69.158.128.242,jpaulson53@bell.net,13555338,000000120431373,5,5,i don't know.,5
267800,12-OCT-11,11-OCT-11,Sofiene,,fr,76.71.185.225,jf.pouliot@bell.net,13580072,000000120467808,1,1,"2 ième appel,l'autre a perdu la communication. Celui-ci s'appelle SOFIEN, #xz813, Difficile de comprendre son français. Il m'obstine sur ma vitesse internet. Me met en attente pendant 27 min, disant me transférer et reviens me dire je vous transfert. Il se mêle dans son clavier et je perds la communication avec lui après avoir perdu plus de 1 heure avec lui au téléphone. Problème non résolu. Il n'écoute pas que je suis tannée de me répéter sur un problème pourtant très simple. On me facture Internet haute vitesse(performance plus) alors que ce n,est pas accesible dans mon quartier. J,avais déjà fait cet appel le 29 août le jour ou votre technicien est venu faire l'installation. Et en recevant ma facturation la correction  n'avait jamais été faite. Je suis extrêment en colère contre le service à la clientèle. De plus, frustrée qu'on m'ait dit que le service haute vitesse était disponible ici, alors que c'est faux. Et là je suis pognée avec un contrat avec vous. De plus, on me dit que le service Internet de mon quartier l'équipement est désuet et que cela ne fait pas partie de vos projets de updater vos installations car dans quelques années, vous allez mettre de la fibre optique. LE service Internet est pourri ici. De plus, ce représentant c'est foutu de moi et m'a fait perdre des heures de travail. Tout ça pour corriger un 13 $ par mois. Cela fait 1 1/2 mois que nous sommes avec vous et avons eu plusieurs problématique dont une facturation plus élevé que ce qu'on nous avait dit au moment de notre demande. J'avais bien demandé le total avec les taxes. qui devait être 99,95 par mois et on se retrouve avec une facturation de 140$ et on paie un service haute vitesse que nous n,avons pas. Nous sommes FRANCHEMENT mécontent de vos services en toute totalité. On regrette d'avoir quitté Vidéotron. ",1
267801,12-OCT-11,11-OCT-11,Samia,,fr,174.92.187.119,clement.hamel@bell.net,13576028,000000120481199,1,1,"J'ai reçu de B ell internet un collis à mon adresse mais pas à mon nom. Ce collis ne m'était pas destiné. Il m'en prit plus de 30 minutes pour expliquer la situation. Je devais recevoir ce matin un appel de Bell pour la procédure de récupération entre 9am et 10 am. Aucun appel durant cet intervalle de temps, aucun message de Bell à mon intention depuis. Ne sais toujours pas quoi faire avec le collis.",1
267802,12-OCT-11,11-OCT-11,Josue,,en,70.31.113.26,kdharssi@sympatico.ca,13581050,000000120485093,2,1,not taking away a service I needed,1
267803,12-OCT-11,11-OCT-11,Loyda,,en,70.27.36.153,brando67@sympatico.ca,13575078,000000120479975,1,1,"This was a disaster from the start on Monday Oct 10th.... everyone i talked to from Monday to Tuesday Oact 11th 8pm was incompotent.
Higher up people Wednesday Oct 12th fiannly resolved my problem and helped me calm down, maby thanks for those individuals during my 1.5hr Cell phine chat
Techy whom finally came out ob Wed 12th (jeff) was awesome.",4
267804,12-OCT-11,11-OCT-11,Sabha,,en,70.27.36.153,brando67@sympatico.ca,13575076,000000120477619,1,1,"This was a disaster from the start on Monday Oct 10th.... everyone i talked to from Monday to Tuesday Oact 11th 8pm was incompotent.
Higher up people Wednesday Oct 12th fiannly resolved my problem and helped me calm down, maby thanks for those individuals during my 1.5hr Cell phine chat
Techy whom finally came out ob Wed 12th (jeff) was awesome.",3
267805,12-OCT-11,11-OCT-11,Bumi,,en,208.124.199.26,preston.blair@sympatico.ca,13585261,000000120466794,2,3,It took 3 separate calls to get Bell's billing error resolved.,2
267806,12-OCT-11,11-OCT-11,Manoranjith,,en,184.145.171.190,olivia.paxton@sympatico.ca,13584548,000000120477470,5,5,nothing,5
267807,12-OCT-11,11-OCT-11,Nikitha,,en,50.101.56.200,wblairferguson@sympatico.ca,13588678,000000120484731,4,4,That recorded voice message that kept repeating every few seconds while I waited on the line needs to be less frequent. It was annoying.  ,4
267808,12-OCT-11,11-OCT-11,Edward,,en,70.50.210.226,ruby2006@sympatico.ca,13586326,000000120480496,5,4,,4
267809,12-OCT-11,11-OCT-11,Divya,,en,74.14.87.58,des.mckay@sympatico.ca,13576828,000000120465565,5,5,"A little quicker perhaps, because I was on the phone approx 55 minutes.",5
267810,12-OCT-11,06-OCT-11,Moez,,fr,69.168.171.144,gillesgagnon_5@sympatico.ca,13530914,000000120393569,4,5,,5
267811,13-OCT-11,05-OCT-11,Mauricio,,en,184.147.204.98,smittythree@sympatico.ca,13524708,000000120367478,4,5,"Mauricio was able to resolve the problem we were having (modem setting was not right) BUT the previous call with Bell regarding our internet was a total waste of my time AGAIN. I have spent HOURS on the phone trying to resolve charges on my bill etc. During the last call I expressed concern about our upcoming move to a new address because the internet speed available there my not support apple tv and netflix. I was told the ""one time fee"" of $50 for our modem rental would be waived...guess what? A $50 charge appeared on our recent bill so now I need to get on the phone AGAIN for another 30 minutes minimum to try and sort this out...NOT EXACTLY WHAT I NEED WHEN I AM PACKING TO MOVE NEXT WEEK!!!!",2
267812,13-OCT-11,12-OCT-11,David,,en,174.93.31.134,jamieson3b@sympatico.ca,13595150,000000120511656,5,5,,4
267813,13-OCT-11,12-OCT-11,Stephanie,,fr,70.52.42.110,oznya@sympatico.ca,13599202,000000120501890,5,4,Évitez de changer 3 fois de département. pour une économie de temps,3
267814,13-OCT-11,12-OCT-11,Lobna,,fr,65.92.212.54,eric271@sympatico.ca,13593302,000000120487558,3,3,dédomagé la perte de temps occasionné pour entré en contact avec le service,2
267815,13-OCT-11,12-OCT-11,Nadia,,fr,76.69.183.20,gail_pilon@sympatico.ca,13593850,000000120493701,5,5,,5
267816,13-OCT-11,12-OCT-11,Diego,,en,70.50.190.162,william.wray@sympatico.ca,13602766,000000120491787,3,3,Better customer communication-Less time on hold- employee may not have been familiar with problem,5
267817,13-OCT-11,12-OCT-11,Cesar,,en,70.29.63.237,harryandjosie@sympatico.ca,13594492,000000120490627,4,3,I need to have my attachments seen on the right side of my e-mail when I open them at the beginning.,4
267818,13-OCT-11,13-OCT-11,Patricia,,en,76.71.77.190,bulcar@sympatico.ca,13591176,000000120513206,1,2,have some one check the line to see why internet was down (again).  Had major problems in the past.  Take a look at 905-270-7157  records and see,3
267819,12-OCT-11,11-OCT-11,Jean,,en,69.157.122.239,bridgette.nelson@sympatico.ca,13575138,000000120462220,4,5,reduce wait time for transfer from one department to the next. ,5
267820,12-OCT-11,11-OCT-11,Mohammed shafeeq,,en,67.71.141.240,dj-dj@sympatico.ca,13576972,000000120460764,4,4,Clearer english,4
268338,12-OCT-11,11-OCT-11,Mir,,en,74.198.9.182,merrick.jackson@sympatico.ca,13583160,000000120483519,1,1,My wireless is still not working,1
268339,12-OCT-11,10-OCT-11,Shashank,,en,74.15.68.138,c.a.s.h@sympatico.ca,13566120,000000120455700,4,5,He did very well...no complaints!,5
268340,12-OCT-11,11-OCT-11,Martin,,en,174.92.79.214,zoqk42@sympatico.ca,13589100,000000120467329,4,5,"The only improvement would be to have this experience the first one, instead of the second repair call.  Martin also did one of the better jobs of testing, not just the problem email address, but also the second working, email address, before the call was completed.  Most techs usually test once and then say call if you have more problems.  Martin checked my entire email setup to verify everything was working as efficiently as possible, initiave that I really appreciated and rarely see.",4
268341,12-OCT-11,11-OCT-11,Ritwik,,en,70.53.103.133,idarche@bell.net,13579284,000000120471480,5,4,nothing,5
268342,12-OCT-11,11-OCT-11,Mohammed,,en,76.65.28.206,nesta.gordon@sympatico.ca,13584244,000000120467572,5,5,nothing,5
268343,13-OCT-11,12-OCT-11,Mehdi,,fr,70.26.223.61,hermann.lemay@sympatico.ca,13594582,000000120505206,5,4,,5
268344,13-OCT-11,12-OCT-11,Khan,,en,68.171.231.80,laura.sheehan@sympatico.ca,13596739,000000120511702,1,1,Solve the problem . Still no internet connection.,2
268345,13-OCT-11,12-OCT-11,Anne-Marie,,fr,70.30.188.19,blapointe1@sympatico.ca,13590858,000000120491413,5,5,"rien.la personne qui m,a répodu  du support technique était super puis la 2 ième personne de réparation intermet était aussi super. merci",5
268346,13-OCT-11,12-OCT-11,Madhu,,en,70.24.251.220,Paul_Peden9@sympatico.ca,13589356,000000120508951,4,5,"
Base the service in Canada",4
268347,13-OCT-11,12-OCT-11,Diana,,en,74.198.9.166,daniel.friedman@sympatico.ca,13592204,000000120488834,5,5,"Diana was a pleasure to deal with.  However my experience wIth Bell was horrendous before then.  I spent one and a half hours on the phone with two live representatives before her and one online chat. No one was willing or able to arrange to upgrade my Internet service at the promotional rate for Fibe 25 despite that all of my services are with Bell and my monthly bill averages $300.  In the ordeal I was placed on hold for excessive periods of time, dropped entirely and had to call back and told by one representative that I had even called the wrong number and needed to deal with Bell TV for this request.  I was only referred to Diana when I threatened to take my business to Rogers.  I would have done so.  This is no way to treat loyal customers.  You are lucky to have Diana or you would not have me and  my family.  Draw your own conclusions about the answer to the next question on this survey.",2
268348,13-OCT-11,12-OCT-11,Sam,,en,76.65.11.90,sharon.vanharten@sympatico.ca,13601154,000000120487845,1,,"when you say you're going to send out a technician and we wait around at the assigned time slot, this happened twice, please send someone. This last time the excuse was that something happened to my file. Tonight between 5pm and 9pm the technician is supposed to show up again. This will be the 3rd try. If they don't show up we will cancel our service. I expressed this to the employee I spoke to and he said he would feel the same way. The one call I made after the 1st technician didn't show couldn't find anything on our files about this appointment. When I asked to speak to a supervisor he told me the supervisor would tell me the same thing. I told him, I would hang up and try someone else,which I did. That person found the info, no problem. However she said that she could see the offer of Fibe 12 but nothing about a technician. She told me and assured me that she was speaking to the technician and he would show up on Tues. night of this week. Again, no show!! A poor way to run a business in my opinion.",2
268349,13-OCT-11,12-OCT-11,Jordan,,en,70.54.113.135,dmiller3546@sympatico.ca,13592812,000000120494786,4,4,"He could not have done else, he was helpful.",4
268350,13-OCT-11,12-OCT-11,Kamil,,en,174.91.115.102,lfalcone@sympatico.ca,13596930,000000120504776,5,,"YOU COULD HAVE REMOVED THE ONE-TIME MODEM FEE WHEN I FIRST CALLED TO REQUEST IT BE REMOVED. I WAS TOLD IT WOULD BE REFLECTED IN MY NEXT STATEMENT, BUT THERE IT WAS AGAIN -- NOT REMOVED. THIS IS NOT THE FIRST TIME THIS THIS HAS HAPPENED. I HAVE A HISTORY WITH SYMPATICO OF HAVING TO CALL SEVERAL TIMES TO TAKE CARE OF THINGS I THOUGHT WERE TAKEN CARE OF. EVERY TIME THERE HAS BEEN AN ERROR, IT HAS ALWAYS, ALWAYS BEEN IN YOUR FAVOUR. I NOW CHECK REGULARLY TO MAKE SURE ANYTHING I REQUEST FROM SYMPATICO IS ACTUALLY TAKEN CARE OF. THIS SADDENS ME AND SHAKES MY CONFIDENCE IN YOUR INTEGRITY. ",3
268351,13-OCT-11,12-OCT-11,Twinx,,en,70.54.10.75,pearl.lok@sympatico.ca,13599444,000000120504156,4,5,None I could think of.,5
268352,13-OCT-11,12-OCT-11,Heni,,fr,69.159.91.192,linebolduc1@sympatico.ca,13597022,000000120507760,4,4,,5
268353,13-OCT-11,07-OCT-11,Suraj,,en,184.144.9.207,glsb1@sympatico.ca,13543460,000000120418477,4,4,Bring services back to Canada instead of India and the Phillipines.,3
268354,13-OCT-11,12-OCT-11,Sandra,,en,76.70.2.252,jolysolution@sympatico.ca,13595886,000000120496075,1,1,"No Portable internet for the past 6 weeks and I told it will be fixed shortly.
Not happy.",1
268355,13-OCT-11,12-OCT-11,Mohamed,,fr,174.93.225.31,beauchemind@sympatico.ca,13590618,000000120500563,5,5,,4
268356,13-OCT-11,12-OCT-11,Ajay,,en,174.89.114.36,burgieh@sympatico.ca,13591184,000000120503187,5,5,,5
268357,13-OCT-11,12-OCT-11,Carlos,,en,69.157.6.254,jbezemer@sympatico.ca,13595300,000000120492788,5,5,"Nothing, he was excellent!",5
268358,13-OCT-11,12-OCT-11,Madhu,,en,70.30.85.232,roger.dudley@sympatico.ca,13600458,000000120512087,1,1,You could have kept your promise of a call back within 20 minutes of a tech help Supervisor. This has not happened nearly 12 hours later.,1
268359,13-OCT-11,12-OCT-11,Karim,,fr,70.50.46.54,gcmarin@sympatico.ca,13593924,000000120506673,5,5,Le temps d'attente en ligne(etait 18minutes),3
268360,13-OCT-11,12-OCT-11,Eric,,en,76.64.127.23,rhu-malachi@bell.net,13600180,000000120491438,5,4,Allow suspending Internet service on a future date instead of the system now which demands it only be applied immediately from the day the suspension is requested. To me this is a book keeping issue not a technical montain to be climbed as the phone service has no trouble suspending on an advanced date.,5
268361,13-OCT-11,12-OCT-11,Ashfaq,,en,65.92.201.57,llyon_home@sympatico.ca,13597122,000000120504516,5,5,,5
274447,21-OCT-11,20-OCT-11,Mathieu,,fr,184.144.226.58,cezanne1@sympatico.ca,13696258,000000120685343,5,5,,5
274448,21-OCT-11,20-OCT-11,Nagender,,en,69.42.186.14,shirleygeddes@sympatico.ca,13706548,000000120698462,5,5,shorter wait time for rep,5
274449,21-OCT-11,11-OCT-11,Sihem,,fr,70.52.90.73,granger.annie065@sympatico.ca,13578660,000000120459242,3,1,"Après avoir reçu un nouveau 2Wire et essayé de l'installer, rien ne fonctionne. J'ai un technicien qui passe plus d'1 heure à trouver le problème: ce serait le filtre d'un téléphone. Ca fonctionne le soir et le matin suivants: puis le à midi plus rien.. Je rappelle et on recommence à zéro à reconfigurer le modem-routeur... ",1
274450,21-OCT-11,20-OCT-11,Patricia,,en,70.27.71.242,c.guest@sympatico.ca,13695944,000000120685081,5,5,"Solved the problem earlier with more understanding representatives, who could have listened better. I kept being transfered to other representatives who did not have the information available to them to help me.",5
274451,21-OCT-11,17-OCT-11,Zoubeir,,fr,184.144.154.140,dubeja2@sympatico.ca,13651818,000000120607481,5,4,Rien de plus à cette occasion.,5
274452,21-OCT-11,20-OCT-11,Peter,,en,70.26.99.191,casablanca1@sympatico.ca,13696142,000000120700269,5,5,Everything was done very professionally the process was explained to me in terms I could understand.,5
274453,21-OCT-11,16-OCT-11,Luis,,en,69.158.90.90,marshallmare@bell.net,13644502,000000120592519,5,5,,5
274454,21-OCT-11,20-OCT-11,Lawrence,,en,70.51.66.167,empennington@sympatico.ca,13698016,000000120694588,3,3,I had trouble with Lawerence understanding the problem.  He had difficulty comprehending the question/inquiry. We were on the phone 45 minutes with no resolution.  The senior tech resolved the problem in three minutes.,4
274455,21-OCT-11,20-OCT-11,Madhu,,en,74.12.84.148,b.granofsky@sympatico.ca,13695096,000000120699207,5,4,,4
274456,21-OCT-11,20-OCT-11,Asir raja,,en,76.71.129.160,josie.granieri@sympatico.ca,13700869,000000120676716,5,5,,5
274457,21-OCT-11,20-OCT-11,Maher,,en,207.164.79.92,halschrader@sympatico.ca,13699362,000000120680504,4,4,More proaction to the issue instead of reaction.,4
274458,21-OCT-11,20-OCT-11,Mauricio,,en,70.48.165.199,cjleschinski@sympatico.ca,13696504,000000120684790,4,5,You should have an option as to how much previous e-mail will be loaded on the computer. In this case my lap top is a secondary computer so I would have only needed the test e-mail and or the current day.,4
274459,21-OCT-11,18-OCT-11,Franssesca,,en,76.69.155.7,mervecor@sympatico.ca,13673128,000000120646505,1,1,"Let me speck to a level 2.
Put on my file that that I have to speck with a level 2, Only because I know a lot more then the level ones, level 2 is the same as my knowledge",1
274460,21-OCT-11,17-OCT-11,Mohamed Ali,,en,70.48.53.44,6136328821@bell.net,13647686,000000120601584,5,4,Nothing,5
274461,21-OCT-11,20-OCT-11,Chaouki,,fr,65.92.83.15,michel_webmaster@sympatico.ca,13703326,000000120677319,5,5,,5
274462,21-OCT-11,19-OCT-11,Nayeem,,en,64.228.193.248,bldunmore@sympatico.ca,13680306,000000120648508,5,2,He could not help but tried to the best of his ability,5
274463,21-OCT-11,20-OCT-11,Lawrence,,en,69.158.128.119,barryrandall@sympatico.ca,13695224,000000120691229,4,4,,4
274464,21-OCT-11,20-OCT-11,Mark,,en,174.92.57.118,k.clark@sympatico.ca,13701094,000000120690648,3,4,"Had called 2 days previous and ""June"" was supposed to call me back - she didn't which meant I had to make another call and that rep told  me there was no record of my first call.  I have called so many times over last few months to try to get billing right it is ridiculous.  In august was told I would no longer have modem charge and fee of $49.95 was waived yet the modem charge was still on this months bill and I had to call about it - very frustrating.",3
274465,21-OCT-11,19-OCT-11,Elmer,,en,67.70.152.128,roy.jones@bell.net,13690952,000000120671719,5,5,"Faster answering time. Too long wait time for ""Next Available Representative""",5
274466,21-OCT-11,20-OCT-11,Ramy,,fr,174.93.249.190,sulou.ledem@sympatico.ca,13706978,000000120697765,4,5,améliorer le temps d'attente qui fut plus de 30 minutes en ligne.,4
274467,21-OCT-11,20-OCT-11,Slim,,fr,70.53.134.202,clefebvre001_23@sympatico.ca,13696580,000000120694871,4,4,,5
274468,21-OCT-11,19-OCT-11,Brent,,en,76.65.19.176,kathy313@sympatico.ca,13686182,000000120671943,5,5,"If I had my druthers, I would wish that Bell did not outsource their jobs to other countries, which in my opinion helps to contribute to the unemployment situation in Canada.",5
274469,21-OCT-11,20-OCT-11,William,,en,70.51.56.161,roger.moore012@sympatico.ca,13705726,000000120686910,5,5,william's serice was over and beyond what I had expected and he should be commended for his service to your clients. I can only hope that you will pass this message on to William.,5
274470,21-OCT-11,19-OCT-11,Romeo,,en,65.93.87.153,tmccabe12@bell.net,13692664,000000120654648,4,4,give me a channel listing i can read. I dwnlded the one online and need microscope to read it.,3
274471,21-OCT-11,20-OCT-11,George,,en,74.12.124.61,h.cheng@sympatico.ca,13699318,000000120679678,5,5,,5
274472,21-OCT-11,20-OCT-11,Richard,,en,174.95.28.251,stan27@sympatico.ca,13706838,000000120675805,2,1,"Called again October 21st and was put in contact with this girl named Yara I have to say that not only did she solve my problem, she did it in less time.",4
274473,21-OCT-11,20-OCT-11,Celina,,en,76.67.22.222,rndell@sympatico.ca,13705630,000000120687684,5,5,,5
274474,21-OCT-11,18-OCT-11,Henry,,en,174.92.104.33,larrywebb@sympatico.ca,13671678,000000120644025,5,4,"With Henry, nothing. BUT session 1725649 on chat support was real bad.If a person can now work with more than one client at a time maybe he should not be doing it. To tell me there was nothing wrong then tell me there is an outage, I started to get upset. What I can tell you is if I get another customer support person like Vjayanand again I will quit Bell service and go to Rogers.My dad has Rogers and their support has been great. 

If I tell the support person what my problem is never mind. Just look at ID 1725649 and you will see what I am talking about.

Larry Webb",1
274475,21-OCT-11,17-OCT-11,Carl,,en,70.29.91.108,ymalik_5@sympatico.ca,13663456,000000120602502,4,4,"The Customer Service Rep was professional, understandable and problem solver.",5
274476,21-OCT-11,19-OCT-11,Zishan,,en,174.89.53.10,allenskates@sympatico.ca,13679208,000000120673513,5,5,"It was fine. He identified the problem and provided a solution. He also told us if needed to put us on hold and, more importantly, how long we would be on hold.  I appreciated that part.",5
274477,21-OCT-11,20-OCT-11,Asir raja,,en,70.51.156.125,bjpetek@bell.net,13695540,000000120691968,4,4,,4
274478,21-OCT-11,16-OCT-11,Ricardo,,en,70.54.11.176,johnwayne_4@sympatico.ca,13643294,000000120581091,2,1,have someone who could resolve the problem,2
274479,21-OCT-11,16-OCT-11,Estephania,,en,70.54.11.176,johnwayne_4@sympatico.ca,13643296,000000120582871,1,1,have someone who knew how to resolve the issue,1
274480,21-OCT-11,20-OCT-11,Alejandro,,en,128.100.207.93,darcy.lidington@sympatico.ca,13697068,000000120696643,4,4,,4
274481,21-OCT-11,20-OCT-11,Iris,,en,64.231.14.42,kjazey@sympatico.ca,13701432,000000120675637,5,5,,4
272978,24-OCT-11,22-OCT-11,William,,en,74.14.220.6,heather-clare@sympatico.ca,13724584,000000120731898,3,2,this time I was told it is their problem and would be fixed at their end in 3 hours....it was done in the time frame but still have no wireless connection...and it is so so slow....to get on line and to get my emails I must now every time put in email address and password this is a real pain even when the box is checked for keep me signed in....WHY must the cods be changed every 72 days?????just messes up the computer...and please why must the tech go in to the computer to correct things...ALSO how do you get rid of FACEBOOK on the computer.........???,3
272979,24-OCT-11,19-OCT-11,Luis,,en,70.27.168.187,tomflagler@sympatico.ca,13692692,000000120650333,2,5,"I had to call again today (following Monday)to get it fixed.6 days out of sevice.I'm a retired Bell pensioner,this didn't happen in my day.
24 hr. back in service or up the line it went.",5
272980,24-OCT-11,23-OCT-11,Cecilia,,en,70.26.49.2,gflood@bell.net,13730752,000000120748612,5,4,,5
272981,24-OCT-11,20-OCT-11,Farhana,,en,69.159.72.117,bjmanlow@sympatico.ca,13695538,000000120689469,4,2,"October 24, 2011 - Bell tech ""Kyle"" was very, very good, he checked/verified everything from the pole across the street, to and into the house were good. Installed new 2-wire modem and replaced complete line and wall connector. Still signal drops below 2MBPS, for highspeed????? Tech mentioned it is all about changing wiring at ""HUB/control centre"" signal should be around 5-7 MBPS..., still very low at 1.37MBPS..., why when I have been paying for HIGHSPEED INTERNET!!!! $$$$ over how many months?
At this time I am not satisfied with Bell as a provider, I would appreciate someone to contact me at my home 613-966-9449 regarding low internet performance and why I have been paying for HighSpeed internet; is there any reimbursment ffrom Bell..., I have been with Bell as a long time subscriber, Satilite, phone and interet..., again, I would like to talk to someone who can discuss, call me at 613-966-9449, if I'm not home, leave a messege of who, when, and telephone number to contact!

Long time Subcriber of Bell,

Barry James Manlow 613-966-9449 ",3
272982,24-OCT-11,22-OCT-11,Nadim,,fr,174.91.219.121,claudettedelburgo@sympatico.ca,13723460,000000120741059,5,5,,5
272983,24-OCT-11,21-OCT-11,Brenda,,en,66.78.100.164,blathan@sympatico.ca,13710008,000000120724650,3,3,,3
272984,24-OCT-11,19-OCT-11,Mohamed,,fr,174.92.88.202,beaudoin2009@sympatico.ca,13679998,000000120651974,4,5,Rien de plus,5
272985,24-OCT-11,21-OCT-11,Gregory,,en,184.145.69.41,jfloyd@sympatico.ca,13714616,000000120715571,4,4,"The call on the 21st was for an ongoing problem with my account, this has been since July trying to get my account sorted out. The help I get when I call, which is every time I receive my bill, has been great, except the problem does not get corrected. I am very frustrated with this issue, which I believe is very straight forward, but continually gets screwed up. I was overcharged by roughly $160.00 and get to pay that in advance, they say I will get a credit but the following month I get dinged with another charge which again will be taken from my account, when in fact I am owed money. I truly hope that this will be corrected this month, and I will be charged the correct amount and that my credit will be finally sorted out.",3
272986,24-OCT-11,22-OCT-11,Naveed,,en,174.95.253.137,ivanbartko@sympatico.ca,13724748,000000120736402,4,4,,4
272987,24-OCT-11,23-OCT-11,Eliena,,en,69.156.95.27,victoria017@sympatico.ca,13735002,000000120744090,5,5,it was perfect,5
272988,24-OCT-11,22-OCT-11,Wissem,,fr,69.156.161.178,goncalves.candido@sympatico.ca,13724440,000000120740270,5,5,je suis content rien a dire de plus,5
272989,24-OCT-11,22-OCT-11,Sabha,,en,174.94.34.167,georgewhite43@sympatico.ca,13724344,000000120733115,5,5,"KEEP IT GOING - YOUR REP WAS ON-TIME; COURTEOUS; AND KNOWLEAGEABLE",5
272990,24-OCT-11,22-OCT-11,Seshadri,,en,67.71.150.184,ghlady@sympatico.ca,13724362,000000120730176,3,2,my computer keeps  freezing and not resolved.  I shut it down and bring it up again then it is good for a while then freezes again..,3
272991,24-OCT-11,23-OCT-11,Badreddine,,fr,174.89.209.201,s.oueslati@sympatico.ca,13734164,000000120748766,4,4,plus de formation de vous employer au Québec et dans les autre province.,3
272992,24-OCT-11,23-OCT-11,Cristobal,,en,67.70.160.181,f.clark@sympatico.ca,13730418,000000120746030,5,5,,5
272993,24-OCT-11,21-OCT-11,Matthew,,en,174.89.135.140,everetthogan@bell.net,13712538,000000120718377,3,4,"As it turned out, we are guite happy with the results  however, he told us that we might not receive any repair service until Monday which was not going to be very acceptable, so obviously we were a bit disappointed with his answerand do feel that we should have been sent notice telling us that you were able to correct the problem without the weekend delay that we expected!",4
272994,24-OCT-11,23-OCT-11,Sabrine,,fr,64.229.49.187,prlongpre@bell.net,13733748,000000120745996,4,4,,5
272995,24-OCT-11,21-OCT-11,Partha,,en,74.15.226.106,vic.lalonde@sympatico.ca,13721708,000000120724922,5,5,perhaps receive my new modem more quickly vs waiting 3 business days,4
272996,24-OCT-11,06-OCT-11,Leah,,en,184.146.76.104,esawiris@sympatico.ca,13530160,000000120393777,5,4,,5
272997,24-OCT-11,17-OCT-11,Luis,,en,174.91.44.132,john.maletich@sympatico.ca,13654980,000000120596268,5,5,keep up the good work,5
272998,24-OCT-11,19-OCT-11,Adnan,,en,67.71.138.159,mike.oakes.4@sympatico.ca,13688444,000000120669007,1,1,"improve the english language skills (sorry, but true)of tech reps; if sympatico homepage is going to be redesigned and not available, inform customers in advance",3
272999,24-OCT-11,19-OCT-11,Giovanni,,en,67.71.138.159,mike.oakes.4@sympatico.ca,13688446,000000120674067,3,4,after 24 hours of not being able to access sympatico homepage the problem was finally fixed - took 3+ hours on the phone with a number of tech reps to finally get proper help - that's far far too long,3
273000,24-OCT-11,19-OCT-11,Sarah,,fr,67.68.177.21,ehamel@bell.net,13682746,000000120659720,5,5,,4
273001,24-OCT-11,23-OCT-11,Ronald,,en,174.89.37.195,mjbriggs@sympatico.ca,13732994,000000120746823,5,5,Nothing,5
273002,24-OCT-11,22-OCT-11,Alvaro,,en,74.114.172.172,eleanor.abra@sympatico.ca,13723960,000000120736807,4,5,"At times I heard background noise on the phone - don't know if it originated from my end or yours - but the technicians were polite, patient and calm...if my internet had to go out, it was a reasonably positive experience.",5
273003,24-OCT-11,23-OCT-11,Jason,,en,69.159.77.151,adrianhill@sympatico.ca,13728526,000000120747233,1,1,"we have spent more than 15 hours on the phone and at bell centres trying to do a simple change and we have still no service.
if anyone there can help us, or even cares, let me know.",1
273004,24-OCT-11,15-OCT-11,Mario,,en,65.92.78.101,jamesbeckstead@sympatico.ca,13633368,000000120575971,5,5,,5
273471,21-OCT-11,20-OCT-11,Annie,,en,76.67.43.204,marygus@bell.net,13702878,000000120693650,1,1,"We waited 35 minutes to be transferred to a agent that deals with Rural high speed.  Once an agent answered all they could tell us that there possibly was something wrong with our 'tower' and no other information was provided as to timeline of the problem or a alternative number to call for updates, the agent made no effort whatsoever to obtain answers.
Terrible customer service, shame on Bell for providing such poor service to your rural customers.
Mary and Gus Goncalves
705-458-1447",1
273472,21-OCT-11,20-OCT-11,Brittany,,en,184.151.127.243,mtcharlton@sympatico.ca,13703772,000000120688967,5,5,"I am tired of calling about the same issue for six months.  This time I think I finally got an agent, Brittany in Moncton, who hopefully rectified things for me.",4
273473,21-OCT-11,20-OCT-11,Lance,,en,174.92.32.226,abrook1@sympatico.ca,13694150,000000120685155,3,3,you need to hire English speaking customer service people and fix your phones as I could hardly hear them!,4
273474,21-OCT-11,20-OCT-11,Irving,,en,184.147.20.53,hockeystuff@sympatico.ca,13699648,000000120682168,5,5,"I don't think Irving could have done anything any better,he was quick knowlegable experienced and friendly and solved my problem in a heartbeat.He is a great asset to your team.",5
273475,21-OCT-11,20-OCT-11,Maxamed,,fr,70.30.178.159,jpn.m@sympatico.ca,13700916,000000120684287,1,1,"La personne qui repondait n'etait pas assez competente. C'est mieux d'engager les gens qui sont competent, surtout qui peuvent mieux parler le francais.",3
273476,21-OCT-11,06-OCT-11,Wayne,,en,70.48.231.129,thomaspatrick@sympatico.ca,13538192,000000120389143,5,5,In this instance it was handled competently and quickly. Best Bell experience I have had.,4
273477,21-OCT-11,20-OCT-11,Jose,,en,70.27.138.245,evelyn.mcmanus@sympatico.ca,13698145,000000120682222,3,2,Need someone who can go slowly and listen to the complaint. It was suggested I contact someone to come clean up my computer which I will do.,3
273478,21-OCT-11,20-OCT-11,Michelle,,en,70.52.217.235,irenelunney@sympatico.ca,13699858,000000120682516,5,5,Bring the company back completely to Canada where it belongs. Our unemployment would not be so bad!!!,5
273479,21-OCT-11,21-OCT-11,Sujay,,en,70.51.116.195,pmowlahbaksh@bell.net,13704972,000000120700701,4,4,It is my second internet outage in two weeks. I think I should be compensated in some way.,1
273480,21-OCT-11,20-OCT-11,Kaitlyn,,en,70.52.176.39,mgw1@sympatico.ca,13703242,000000120682195,2,3,"Been informed more on my services available.
First rep said I couldn't upgrade at my cottage. Second rep said I could, but wouldn't do package deal !!",2
273481,21-OCT-11,19-OCT-11,Hassan,,en,65.95.137.199,Dianehsw@sympatico.ca,13678538,000000120667416,5,5,,5
273482,21-OCT-11,20-OCT-11,Zulfiquar,,en,70.31.24.83,bredman@sympatico.ca,13695750,000000120677214,5,4,,5
273483,24-OCT-11,20-OCT-11,Vijay,,en,65.95.6.243,katmando@sympatico.ca,13701226,000000120699202,5,5,I didn't really have an issue.  I just needed clarification. The next two days I had messages on my answering machine from Bell asking if my problem was resolved.  Very attentive but unnecessary.  ,5
273484,24-OCT-11,23-OCT-11,Amy-Lynn,,en,67.71.56.215,nicolestrong@sympatico.ca,13733330,000000120747557,5,5,Reduce call wait time,5
273485,24-OCT-11,19-OCT-11,Alicia,,en,69.157.149.123,alexander.long@sympatico.ca,13679120,000000120665243,2,1,and Gas Metro humanely and politely,4
273486,24-OCT-11,23-OCT-11,Juliio,,en,174.89.25.9,narlee2@sympatico.ca,13733212,000000120753550,5,4,,5
273487,24-OCT-11,21-OCT-11,Henry,,en,174.95.55.238,alana.reiche@sympatico.ca,13708988,000000120724828,3,4,The long wait on the phone to connect with a representative,4
273488,24-OCT-11,21-OCT-11,Milo,,en,174.88.151.218,ginette_wright@sympatico.ca,13713308,000000120713509,4,4,nothing but not have the problem to begin with for the 3rd Friday in a row I had to have a tec here and it is only now resolved. Then I  get charged more than $100. for bell mistakes. it's totally insulting.,1
273489,24-OCT-11,22-OCT-11,Nicholas,,fr,174.88.181.70,kartachentz13@bell.net,13725302,000000120740490,4,4,Amplifier le signal du resaux pemenent a un nivaux stable merci.,4
273490,24-OCT-11,23-OCT-11,Ajay,,en,69.158.51.180,rupesheila2@sympatico.ca,13734118,000000120753726,5,5,,5
273491,24-OCT-11,21-OCT-11,Sondes,,fr,76.67.156.137,cbourgau@sympatico.ca,13710646,000000120712532,5,5,Un peu de difficulté avec l'accent français.,5
273492,24-OCT-11,21-OCT-11,John,,en,65.95.49.94,doubleddddd@sympatico.ca,13712082,000000120722833,4,4,Was on hold for more than 30 minutes and disconnected and had to call back.,4
273493,24-OCT-11,23-OCT-11,Ibrahim,,fr,70.49.113.128,nicoledaniel9@sympatico.ca,13733326,000000120753840,3,3,"J'espère juste ne plus avoir à téléphoner encore une fois pour la même chose.
merci.

Le personnel répond bien à nos questions.",3
273494,24-OCT-11,23-OCT-11,Med Nabil,,fr,70.49.113.128,nicoledaniel9@sympatico.ca,13733328,000000120752177,3,1,"Le personnel répond bien aux questions, mais pour solutionner le problème s'est long.",3
273495,24-OCT-11,23-OCT-11,Jamila,,fr,184.145.180.85,monika42@sympatico.ca,13733072,000000120744596,5,5,,5
273496,24-OCT-11,22-OCT-11,Jean,,en,174.89.102.87,bonefish@sympatico.ca,13723084,000000120733137,1,1,fix the on going problem,
273497,24-OCT-11,14-OCT-11,Sami,,en,184.145.84.244,cottontail_6@sympatico.ca,13619006,000000120543771,4,4,Notify customers when there are upgrades to be done to improve the services so that we know why we have no access to the internet.,4
273498,24-OCT-11,23-OCT-11,Sonia,,fr,69.159.162.11,fournif@sympatico.ca,13730534,000000120754025,5,5,,5
273499,24-OCT-11,17-OCT-11,Sam,,fr,174.94.82.237,abouilyass2005@sympatico.ca,13648086,000000120620988,5,5,moins de délai d'attente et sera formidable de abolir le répondeur robotique je le trouve honnêtement déplorable et fatiguant j'aime discuter avec des êtres humains et que la chaleur humaine règne lors de discussions ,4
273500,24-OCT-11,19-SEP-11,Prince,,fr,174.94.82.237,abouilyass2005@sympatico.ca,13305866,000000119984665,4,5,,4
273501,24-OCT-11,19-JUL-11,Youssef,,fr,174.94.82.237,abouilyass2005@sympatico.ca,12631175,000000118593082,5,5,,4
273502,24-OCT-11,24-MAY-11,Wael,,fr,174.94.82.237,abouilyass2005@sympatico.ca,12100189,000000117310348,5,5,,4
273503,24-OCT-11,02-JUL-11,Ibrahim,,fr,174.94.82.237,abouilyass2005@sympatico.ca,12475683,000000118188238,4,5,,4
273504,24-OCT-11,09-AUG-11,Rim,,fr,174.94.82.237,abouilyass2005@sympatico.ca,12844161,000000119061643,4,4,,4
273505,24-OCT-11,22-OCT-11,Maria,,en,174.88.52.127,johnfeeney@sympatico.ca,13725126,000000120737596,4,4,slower pace communicating through the process,4
273506,24-OCT-11,23-OCT-11,Med Jamel,,fr,184.144.172.46,serdi33@sympatico.ca,13734331,000000120746463,4,4,Donner clairement les explications en même temps que le montant autres frais?,4
273507,24-OCT-11,22-OCT-11,Prego Junior,,fr,70.52.102.75,josee_veilleux_6@sympatico.ca,13725140,000000120741286,5,3,Rien,5
273508,22-OCT-11,08-OCT-11,Mylene,,en,174.93.27.66,minervaf@sympatico.ca,13556690,000000120431671,4,4,,4
273945,21-OCT-11,20-OCT-11,P Senthil,,en,70.27.51.84,seguindr@sympatico.ca,13706371,000000120689423,5,4,The modem keeps going off now and then. Very irritating.,4
273946,21-OCT-11,20-OCT-11,Annie,,en,74.15.255.213,rdrutherford@sympatico.ca,13705382,000000120686812,1,1,"In the past 3 months, I have made 8 calls to Bell and the issue is still not resolved.  I have lost patience with your company and am shopping for better service.  I feel I have wasted my time and the time of your incompetent representatives.  When asked to speak to a supervisor, have always been told 'they are all in meetings"".  I find this a lame excuse.",1
273947,21-OCT-11,20-OCT-11,Sondes,,fr,76.67.198.195,jlpoitevin@sympatico.ca,13700624,000000120689982,5,5,,5
273948,21-OCT-11,18-OCT-11,Stephanie,,en,207.61.115.93,alloa@sympatico.ca,13664412,000000120621993,5,5,,4
273949,22-OCT-11,21-OCT-11,Christopher,,en,184.147.123.252,merouleau@sympatico.ca,13717290,000000120712712,5,4,Nothing,5
273950,22-OCT-11,21-OCT-11,Niyaz,,en,74.15.87.70,hotwax@sympatico.ca,13713846,000000120719290,5,5,"
I WAITED SEVERALMINUTES FOR A TECHNICIAN AND L WAS USING MY CELL PHONE.",4
273951,22-OCT-11,21-OCT-11,Gabriel,,en,70.48.215.57,dquick15@sympatico.ca,13712136,000000120714544,5,4,Some problem with understanding words.,5
273952,22-OCT-11,21-OCT-11,David,,en,174.93.39.211,bferri@sympatico.ca,13709896,000000120725785,5,5,,5
273953,22-OCT-11,21-OCT-11,Nicole,,en,65.94.120.81,kayjun@sympatico.ca,13715372,000000120719203,5,5,,5
273954,22-OCT-11,21-OCT-11,Ines,,en,76.71.207.108,alfredo.conde@sympatico.ca,13709034,000000120702937,4,4,,4
273955,22-OCT-11,21-OCT-11,Umesh,,en,74.15.94.32,hshurvell@sympatico.ca,13713880,000000120714677,1,1,Let me speak to somebody in Canada,1
273956,22-OCT-11,18-OCT-11,Deepthi,,en,174.91.124.96,dougflanders@sympatico.ca,13667646,000000120647182,5,5,Nothing.  My server was plesant and helpful,5
273957,22-OCT-11,21-OCT-11,Youssef,,fr,76.67.158.111,denis.gagnon.100@sympatico.ca,13711726,000000120707629,5,5,,4
273958,23-OCT-11,21-OCT-11,Tine,,en,184.151.127.209,d.n.oreilly@sympatico.ca,13711338,000000120716014,5,5,,4
273959,23-OCT-11,21-OCT-11,Arturo,,en,50.101.37.50,cdbtc@sympatico.ca,13710662,000000120717405,4,4,nothing ,4
273960,23-OCT-11,13-OCT-11,Krutthiga,,en,70.50.21.205,ramona.doherty@sympatico.ca,13613344,000000120524408,4,3,"Customer service try to help with the tools they have, but it was not enough, i have been having problems for months and I have been calling all this period but it is still not resolved, i believe you should have sent a technician out to look at the problem, but you did not, i was also out of internet the whole of yesterday, it came on again this morning, and i will be lucky if it does not shut down before i complete this survey, i am going to cancel my service this week, ",1
273961,23-OCT-11,14-OCT-11,Steph,,en,70.30.110.107,louelieff@sympatico.ca,13623641,000000120539184,4,1,"SOLVED the problem........  I have not use of my wireless for over a week.  Your department said they would call back to resolve the problem but have not called.  They said it was a browser problem but when I took the computer to an independent technician, he said it was not a problem with my computer and he could not find any other difficulties with my computer.  I saw it at the technicians business and it was working fine.....and i'm out $45.00.  Is Bell going to solve the problem and are they going to give me credit for my $45.00.",2
273962,23-OCT-11,21-OCT-11,Liz,,en,70.27.129.128,c.appleton@sympatico.ca,13710380,000000120709032,4,4,,4
273963,23-OCT-11,22-OCT-11,Mohammed,,en,70.27.47.36,j_s_king@sympatico.ca,13724808,000000120731662,5,5,Send me an email of the correct way to fix my email settings.Step by step.,5
273964,23-OCT-11,22-OCT-11,Saliou,,fr,70.48.96.122,maryvonnebouchard@sympatico.ca,13726048,000000120736276,4,4,Améliorer les services de clavardage en ligne. Les employées ne semblent pas formés pour répondre adéquuatement aux clients.,4
273965,23-OCT-11,22-OCT-11,Allan,,en,76.68.55.180,roneupho@sympatico.ca,13727226,000000120740216,5,5,Everything is great.,5
273966,23-OCT-11,22-OCT-11,Johnny,,en,76.64.105.36,esheath@bell.net,13724024,000000120730335,5,5,"After receiving the email about the fibe 6 internet service,I dialed the number listed 877-740-0061. I got a different department and I was forwarded 2 times to get to the right party. The end result was good.",4
273967,23-OCT-11,23-OCT-11,Suresh,,en,70.26.53.79,m_collier@sympatico.ca,13725820,000000120742701,5,5,,4
273968,23-OCT-11,23-OCT-11,Ritwik,,en,70.26.38.136,lynnejalbert@sympatico.ca,13725768,000000120743537,5,5,,5
273969,23-OCT-11,22-OCT-11,Darwin,,en,65.92.190.44,blahtinen@bell.net,13723050,000000120729281,5,4,,5
273970,23-OCT-11,23-OCT-11,Rym,,fr,174.93.234.17,athibault001@sympatico.ca,13722848,000000120742923,4,4,,4
273971,23-OCT-11,22-OCT-11,Andrea,,en,174.88.217.59,delargy.g@sympatico.ca,13723700,000000120732037,4,3,,5
273972,23-OCT-11,22-OCT-11,Hema,,en,70.29.33.99,fkodsi@sympatico.ca,13724144,000000120742443,5,5,,5
273973,23-OCT-11,23-OCT-11,Imen,,fr,174.93.237.20,infojac@sympatico.ca,13724706,000000120742917,,,"Je ne réponds plus au sondage de Bell parce que ça donne rien...ce sont toujours les mêmes excuses et des changements de prix sans avis...donc, attendez-vous à ce que je magasine quelquechose de mieux!",
273974,23-OCT-11,22-OCT-11,Kranthi,,en,70.26.133.225,hedva.katz@sympatico.ca,13724590,000000120737381,5,4,,5
273975,23-OCT-11,22-OCT-11,Roy,,en,74.15.249.190,anthony.jannetta062@sympatico.ca,13722784,000000120741873,4,4,I had to wait one hour and 45 minutes before I was connected to your rep.,3
273976,23-OCT-11,22-OCT-11,Mathew,,en,174.93.47.102,grahamyearwood@sympatico.ca,13724462,000000120735866,4,4,Let me know why since switching to Fibe it takes so long to open Sympatico and why we need to try 4 or 5 times before the hime page opens.  Also when we surf it is extremely slow.,4
273977,23-OCT-11,21-OCT-11,Catherine,,en,76.68.90.98,lsirove@sympatico.ca,13716378,000000120725043,5,5,"Over the years I have had to make many calls for assistance on many different problems. This, by far, was the most efficient resolution to any of my problems.",5
273978,23-OCT-11,21-OCT-11,Jewelle,,en,184.148.97.2,wang833@sympatico.ca,13721822,000000120712057,1,2,pls make and send us correct bill and don't change/increase price without any talk to us.,
273979,23-OCT-11,22-OCT-11,Saifuddin,,en,64.231.232.179,vf_5@sympatico.ca,13728026,000000120737087,5,5,,5
273980,23-OCT-11,22-OCT-11,Shawn,,en,70.29.14.10,lgconnors@bell.net,13725572,000000120741160,5,5,"To make sure I know what I was talking about,",5
273981,23-OCT-11,22-OCT-11,Samiha,,fr,65.93.51.56,claudel.labont@sympatico.ca,13723454,000000120730901,3,4,,2
273982,22-OCT-11,21-OCT-11,Wided,,fr,174.93.234.76,marinad26@sympatico.ca,13716896,000000120720913,4,5,,3
273983,22-OCT-11,17-OCT-11,Gilberto Jose,,en,70.30.72.116,corrinec1@bell.net,13650676,000000120619920,4,4,Less wait time to get a customer service representative,5
273984,22-OCT-11,19-OCT-11,Mathieu,,fr,67.68.164.48,beloux@sympatico.ca,13680050,000000120658131,5,5,Rien,5
274482,21-OCT-11,10-OCT-11,Nizar,,en,70.27.191.92,alainlalonde.1@sympatico.ca,13565340,000000120450275,2,3,tOTALK TOSOMEONE WHO KNEW THE TERM IN ENGLISH AND INFRENCH SINCE i SPEAK FRENCH BUT BUT COMPUTER IS IN ENGLISH.i HAD TO TRANSLATE THE WORDS IN FRENCH WICH IS ALMOST IMPOSSIBLE EVEN THOUGH i'M FRENCH!!,3
274483,21-OCT-11,07-OCT-11,Pascal,,en,174.88.17.186,bengee2@sympatico.ca,13540364,000000120411176,4,5,Reduce/match price of other servers.,2
274484,21-OCT-11,19-OCT-11,Umesh,,en,76.67.81.187,jlwilson@bell.net,13685446,000000120659615,3,2,,4
274485,21-OCT-11,17-OCT-11,Steph,,en,67.68.48.138,lorettahugh@bell.net,13656650,000000120614672,5,5,,5
274486,21-OCT-11,19-OCT-11,Matthew,,en,70.52.187.253,patrickwalsh10@bell.net,13689612,000000120659423,5,5,"nothing, excellent service!",5
274487,21-OCT-11,20-OCT-11,Jack,,en,184.145.70.213,normansherman@sympatico.ca,13704212,000000120676542,5,5,,5
274488,21-OCT-11,20-OCT-11,Liza,,en,70.26.233.217,newlifeunlimited@sympatico.ca,13704052,000000120680836,4,4,,5
274489,21-OCT-11,20-OCT-11,Temsu,,en,174.91.139.166,maksymuik.t@sympatico.ca,13702470,000000120688063,5,4,make my internet service less expensive.,4
274490,21-OCT-11,20-OCT-11,Suresh,,en,69.158.113.104,richardpark@sympatico.ca,13705520,000000120694162,5,4,,3
274491,21-OCT-11,17-OCT-11,Mauricio,,en,76.71.57.154,s.yanover@sympatico.ca,13660874,000000120611217,5,5,,3
274492,21-OCT-11,20-OCT-11,Linda,,en,70.49.35.211,penheiro@sympatico.ca,13704710,000000120692986,2,2,No comment,2
274493,21-OCT-11,20-OCT-11,Oliver,,en,76.70.67.97,rhf1@sympatico.ca,13705480,000000120694007,4,1,,3
274494,21-OCT-11,20-OCT-11,Sylvie,,en,184.145.68.106,avagibbons@sympatico.ca,13695030,000000120685369,4,4,"Time to improve internet service which is sporadic with DSL connection. Also slow, interrupted during online access, especially during wet weather. Get old step switching centres up to speed. My location only gives me service from 1 SC which has caused numerous difficulties with my service. Better online troubleshooting instructions would help as well. More fluent English speaking techs a must. ",4
274495,21-OCT-11,21-OCT-11,Celine,,en,70.49.184.72,lcz.stevenson@sympatico.ca,13701764,000000120700610,5,5,"NOTHING.  Your service representative was ""lovely and amazing,"" patient, informative and helpful. Our problems were resolved.",4
274496,21-OCT-11,20-OCT-11,Nelson,,en,184.151.63.158,gkott@sympatico.ca,13699016,000000120696437,5,5,"Nothing, really. Nelson was patient and resourceful, and managed to resolve my problem.",5
274497,21-OCT-11,20-OCT-11,Amy,,en,69.158.134.97,trottierg@bell.net,13707598,000000120677645,5,5,"had to wait too long before I got somebody to talk to,girl on computer is very annoying , she keeps repeating the same message every minutes or so.",5
274498,21-OCT-11,12-OCT-11,Sofien,,fr,67.71.68.186,marjo.l@sympatico.ca,13597768,000000120506442,4,5,,4
274499,21-OCT-11,15-SEP-11,Linda,,en,216.223.64.90,anjelica@bell.net,13262327,000000119906662,5,5,"excellent, friendly, fast and efficient service.....keep jobs in Canada!!!!!!",5
274500,21-OCT-11,20-OCT-11,Amy-Lynn,,en,184.145.22.36,louisemuscat@sympatico.ca,13702144,000000120681732,5,5,"Not a thing.  My inquiry was handled and
resolved very efficiently.  Your customer service personnel are extremely courteous.",5
274501,21-OCT-11,20-OCT-11,Partha,,en,69.158.143.206,don.kaikkonen@sympatico.ca,13697560,000000120692683,5,4,"I think I should get a discount on my monthly cost for the weeks of reduced service speed. It was repaired a month ago and then deteriorated again. I don't understand why you don't know about a line problem before I have to call

",4
274502,21-OCT-11,20-OCT-11,Luis,,en,74.14.16.149,7angelika7@sympatico.ca,13693664,000000120698403,5,5,"This time around I have had an amazing person to help me, but I have had many bad experiances where I was so fed up, that I asked to be connected to someone in Canada, and they would lye to me and say that they can not do it then they would bounce me around from one country to another. I have had operators who were very rude to me. I have had more bad then good experiences with Bell and have been to the point where I whanted to change because of poor customer service. When I can not get my problem resolved and ask to be connected to someone in Canada, they should do so and not lye to me and bounce me around or over an hour. It is for this reason that I will not recommend Bell.",1
274503,21-OCT-11,20-OCT-11,Sharon,,en,70.27.26.174,brian.bartlett@sympatico.ca,13695786,000000120697009,1,1,"Bell should NOT disconnect an internet customer without phoning, warning, inquiring whether they still want service they have been paying for since 1993! Home phone switched to Bell Mobility July/11 and I was not told that inet was affected. Bell Mobility told me I would receive a call from Bell to confirm the switch to Mobility - NOT DONE! Then you shut off my internet when there's another line into the house - same address, same name. I chk my OneBill and see that Bell's still collecting my money for the service and nothing there to say inet to be cancelled. My husband needs inet to VPN for work all day, daughters need for school and university research/projects, I missed 2 nights doing report cards and will now have to spend the weekend catching up.
Tech promises we'll be hooked up by midnight Oct 20 and still not working Oct 21. We phone tech sppt at 7:45 a.m. and the guy in India tells us to move phone lines, reset our modem and router, run a 50' cable to computer to retest. We are not phone or inet techs! Still no inet. Repair can come between 12 and 6pm - WHAT!?! Now someone has to stay home with no working internet for 6 hrs waiting for tech! Well, that doesn't jive when work cannot be done without inet to VPN so must go to out-of-town office. This was the biggest mess and inconvenience and we are 5 very unhappy customers. Considering we've been loyal to Bell for home phone, inet, and 5 cell phones, for our entire lives, it is incomprehensible that YOU are so disorganized and disrespectful to loyalty like we've shown. There are cheaper service providers - we're inundated weekly with flyers - but we've stuck with Bell and for what?? This CRAP! Over 2 days with no internet and at least 6 hrs of our time spent trying to trouble shoot our equipment and sitting on the phone with multiple USELESS departments at Bell. When the next tech finally calls at 1:30p.m. he says mistake they made was not setting it up as hi-speed. How stupid are the tech's? Can't even confirm what a customer has been paying for, for years? We can only shake our heads and say that if there's one more error by Bell, you will lose 5 loyal customers for inet and mobility for LIFE and we'll spread the message to everyone we know.
Having been a 12 year employee of Bell when it was still a monopoly, and long time shareholder, I am disgusted at what has become of this company. I'm thinking it's time to dump the shares before Bell goes the way of Nortel.",1
273005,25-OCT-11,24-OCT-11,Grant,,en,66.199.35.148,thebraungroup@sympatico.ca,13745772,000000120766388,5,5,Can't really think of anything but it was nice to speak with someone who I could understand. In the past I have spoken with people that have thick accents and are very difficult to understand. ,5
273006,25-OCT-11,24-OCT-11,Karla,,en,76.67.167.71,beauregard2005@bell.net,13736621,000000120758592,5,5,,5
273007,25-OCT-11,21-OCT-11,Alicia,,fr,65.92.171.72,chalou911@sympatico.ca,13710734,000000120717001,5,5,"rien tout mes questions ont été repondues
L'aide adequate et preposée tres polie et patiente ",5
273008,25-OCT-11,24-OCT-11,Hatem,,fr,70.30.222.16,raygou@bell.net,13744128,000000120759992,5,5,tres bon thecnicien(ne),5
273009,25-OCT-11,24-OCT-11,Manel,,fr,70.30.222.16,raygou@bell.net,13744130,000000120759408,5,5,service impécable,5
273010,25-OCT-11,24-OCT-11,Venkatesh,,en,184.144.17.30,5osat7@sympatico.ca,13735368,000000120755129,4,4,to make sure the problem is not on your end before I have to unplug my computer and wires. ,4
273011,25-OCT-11,24-OCT-11,Lahouari,,en,76.70.49.109,mjosiak@sympatico.ca,13742838,000000120763313,1,1,Dont make changes that force me look for other service providers.,1
273012,25-OCT-11,24-OCT-11,Jan,,en,67.21.103.112,wayego@sympatico.ca,13746284,000000120757903,3,3,I have been trying to return my modem since I had my internet cancelled the first week of August and we are now the third week of October and the paperwork has still not been completed. Only time will tell if Jan has been able to resolve my issue.,2
273013,25-OCT-11,24-OCT-11,Matthew,,en,174.88.178.188,richard.elhousri@sympatico.ca,13744320,000000120783836,4,4,,3
273014,25-OCT-11,24-OCT-11,Carlos,,en,99.238.117.83,evansplanning@sympatico.ca,13738824,000000120783467,5,5,None.  Everything went well,4
273015,25-OCT-11,24-OCT-11,Nawel,,fr,76.65.80.2,dcote2011@bell.net,13738064,000000120757450,5,4,rien ,5
273016,25-OCT-11,24-OCT-11,Mudilyar,,en,184.146.157.68,mhop@sympatico.ca,13742648,000000120783704,5,5,nothing,5
273017,25-OCT-11,24-OCT-11,Sana,,fr,76.71.193.24,rosairetremblay@sympatico.ca,13744644,000000120756688,5,5,,5
273018,25-OCT-11,24-OCT-11,Fairin,,en,70.54.81.26,catherine.collings053@sympatico.ca,13737240,000000120768840,3,,"I am trying to close my services as I am moving out of the country.  I informed your company of this almost 3 weeks ago. I requested all the required boxes to return the modem and 3 receivers be received by me by the 24th of this month as I will no longer be in the country as of the 28th.  This would give me ample time to pack them up and get UPS to pick them up.  
I was told that if the boxes did not arrive on the 24th to phone.
2 receiver boxes arrived, I have 3 receivers, no box for the modem.  
When I called, I had the most rude, non english speaking person (Pamela) who. informed me that even though I was calling from my home phone, verified everything on the account but the number hung up on me. When I called back, the gentleman was a little more understanding.
However, your company want to send me the boxes after the 29th when I was out of the country... 

Do you purposely hire people who are not all there?
I am so glad that I will not have to deal with your company ever, ever again. 
",1
273019,25-OCT-11,24-OCT-11,Sulochana,,en,174.95.111.114,charles111@sympatico.ca,13737348,000000120757031,5,5,Nothing,4
273020,25-OCT-11,08-OCT-11,Sonia,,fr,206.172.0.205,francois_martin@sympatico.ca,13554126,000000120432384,4,4,Apprendre à écouter au lieu d'interrompre,4
273021,25-OCT-11,24-OCT-11,Hana,,fr,184.145.173.26,andremotosport@sympatico.ca,13736148,000000120767964,3,4,temps  de  reponse   beaucoup  trop  long,4
273022,25-OCT-11,24-OCT-11,Mariem,,fr,70.52.103.106,gerarddi@bell.net,13739296,000000120755091,5,5,"Réponses claires, nettes et précises.
De plus mon forfait Bell a été amélioré grâce à votre conseiller !! Bravo Bell",5
273023,25-OCT-11,24-OCT-11,Eleanor,,en,174.48.119.204,ioriof@sympatico.ca,13740010,000000120758033,4,4,Having a toll free number on my bill for Internet and Phone service as the 310 does not work from Florida. ,4
273024,25-OCT-11,24-OCT-11,Natalia,,en,65.92.33.234,gltroyer@bell.net,13739466,000000120764345,4,4,Speak slower and more clearly,4
273025,25-OCT-11,24-OCT-11,Sonia,,fr,174.95.185.135,bernardchagnon@sympatico.ca,13736686,000000120768017,4,4,rien,4
273026,25-OCT-11,24-OCT-11,Azza,,en,70.48.42.181,glabby@bell.net,13739442,000000120756348,4,,"We will see if the error done by Bell will be corrected at no charge to me.  I have had numerous problems with Bell over the years enough that I left Bell after being a customer for 35yrs.  Having moved to an other area we had to return to Bell.  Long story short I guess we dont have any confidence in the service so we will see what happens with this.
Louise Rozon",3
273027,25-OCT-11,24-OCT-11,Shobha,,en,174.91.46.51,samkamp@sympatico.ca,13744880,000000120762441,4,3,"The issue I have is that every time the apartment's entryphone rings on the telephone line, it interferes with the internet connection, cutting it off for a few minutes. You can see it happening as the green lights on the wireless router flicker and shut off. There is possibly a clash of frequencies. This is something Bell should investigate and resolve; it is not an issue for the apartment management since their system is working properly. So it remains unresolved.",4
273028,25-OCT-11,24-OCT-11,Brent,,en,174.94.3.189,df.mw@sympatico.ca,13738220,000000120766729,3,4,,3
273029,25-OCT-11,24-OCT-11,Alexandre-Hugo,,fr,206.172.0.205,aleduc001@sympatico.ca,13735942,000000120759582,3,4,beaucoup moins de mise en attente et de transfert,4
273030,25-OCT-11,24-OCT-11,Malek,,en,76.67.23.104,martin_serre@sympatico.ca,13742310,000000120759516,4,4,"I don't know why I'm even typing this ... nobody reads this at Bell.  I have to state that the service has been very bad in the last several years.  I missed out on the internet for a whole week and no compensation ... I still have to pay for the week with no service.   AND you messed up my order in your database... so, it took longer than a week in effect.  I'm not a satisfied customer.",1
273031,25-OCT-11,24-OCT-11,Alexandra,,en,174.91.83.18,jaf.leishman@sympatico.ca,13740194,000000120771991,4,4,This was my second call re the sme question.  This representative was excellent.  However the first rep I called on Sunday wasn't so helpful and hence the second call.  Should have got it right the first time,4
273032,25-OCT-11,24-OCT-11,Melinda,,en,50.101.222.170,grantmurray@bell.net,13739524,000000120771824,5,5,nothing,5
273033,25-OCT-11,24-OCT-11,Jeff,,en,70.54.71.91,tbradd@sympatico.ca,13745692,000000120757227,1,2,I asked to put my internet on vacation from 10-31-2011 till 05-01-2012 & was told to call again to request these dates We will be on the road then making the call difficult.,2
273034,25-OCT-11,24-OCT-11,Soumia,,fr,64.119.216.210,manonbates@sympatico.ca,13742070,000000120755642,3,4,Que lors de mon 1er appel au mois de septembre tout fut régler correctement.,4
273035,25-OCT-11,24-OCT-11,Lahouari,,en,70.30.28.198,albert.birch@sympatico.ca,13735920,000000120758258,4,4,,5
273036,25-OCT-11,24-OCT-11,Martina,,en,174.91.94.215,alanwlevy@sympatico.ca,13735918,000000120762772,5,5,,5
273509,22-OCT-11,20-OCT-11,Gloria,,en,70.27.72.74,gailspear@sympatico.ca,13698646,000000120699572,3,1,Gloria had trouble with her computer and said that the problem would be resolved in 24 hrs. It too almost 48 hrs to solve and I had to call to complete the request.,2
273510,22-OCT-11,15-OCT-11,Luis,,en,209.226.175.7,jmabonyi@sympatico.ca,13633747,000000120574789,3,3,"There were two calls. The first one was very poor reception and it was difficult for the person to understand the problem and for me to comprehend what she was saying.  The second one was better, but the person did not understand what poor Internet connections that we have in this area on dial-up.  We need to habve the speed increased considerably from 24 kbps.  How can Hydro One use Smart Meters accurately and our internet service is so slow.  We do have very good connection from Bell ExPressvu and good land-line service, but very poor reception for Dial-Up Internet and from Cell Phone service.  How can that be?  Is that the way that Bell Internet treats its valued and loyal customers?  Why is the service so slow? We would appreciate a call from someone at Bell who understands Dial-Up Internet. As well, we are unable to use the Internet for connecting to Bell On-Line, OnLine banking and so on.  It is completely unacceptable.  Please contact us by phone at 519-875-5605 so we can discuss this issue properly.",2
273511,22-OCT-11,21-OCT-11,Stephanie,,fr,70.26.238.42,getf@sympatico.ca,13713212,000000120702656,5,5,,5
273512,22-OCT-11,21-OCT-11,Brent,,en,64.231.64.241,ravenswood2@sympatico.ca,13719208,000000120723670,5,5,We were quite satisfied,5
273513,22-OCT-11,21-OCT-11,Mario,,en,76.71.49.191,dmcd@sympatico.ca,13711964,000000120711769,3,5,better fluent english ,4
273514,22-OCT-11,19-OCT-11,Methil,,en,174.88.252.239,willy.classen@sympatico.ca,13693264,000000120663886,3,1,"+Measure speed in my home, not at Bell.

Provide reliable service and return call if problem is not solved.",1
273515,23-OCT-11,22-OCT-11,Duncan,,en,184.144.42.29,kenpj@sympatico.ca,13725360,000000120730095,1,1,More knowledgeable about networks and sharing,1
273516,25-OCT-11,24-OCT-11,John,,en,184.144.24.111,Holtvluwer@bell.net,13735476,000000120761914,5,4,"Reduce repetition to customer. My problem was intermittent, causing me to call three different times. Each time I had a new technician on the phone and each time they went through the same steps even though I had let them know that I had called earlier in the day and  done some of these steps. I realize there will be some overlap but a greater sensitivity to what the customer has already been through would be appreciated and would speed up the process for everyone. Full points for being polite, calm and courteous!",4
273517,25-OCT-11,24-OCT-11,Emmanuelle,,fr,76.71.184.63,sosicde@bell.net,13745338,000000120761847,5,5,,3
273518,25-OCT-11,03-OCT-11,Jose,,en,70.50.112.219,cacarley88@bell.net,13486332,000000120300432,5,5,,5
273519,25-OCT-11,24-OCT-11,Sana,,fr,76.64.110.188,denise.brassard01@sympatico.ca,13738146,000000120766264,4,4,continuer à recevoir la facture en papier!..seulement!...merçi..!,5
273520,25-OCT-11,23-OCT-11,Nicholas,,en,67.68.17.15,ken.summers@sympatico.ca,13731934,000000120750536,5,5,,5
273521,25-OCT-11,24-OCT-11,Afef,,fr,70.53.251.106,l.houd@sympatico.ca,13741346,000000120755369,4,4,,4
273522,25-OCT-11,24-OCT-11,Vijayashanti,,en,174.88.179.106,skybert@sympatico.ca,13745252,000000120770556,3,5,"Vijay was good. This was a long call and she was very patient...at first. I was able to located the reset button from 1st call (ref# 120764715) and she helped get all laptops connected. I tried to release my tension after the long ordeal by asking her opinion on a technical matter, but personally i don't think she understood the question. I was pleasant throughout the entire call (i used to do a similar job). She got a little aggressive with me saying ""I don't know what you put as a security key!"". Although I asked her whether she knew if the microsoft windows security key for a wireless connection was case sensitive ( i noticed when i unhid the characters that my key was CAPS). The answer to this question is something that I should know by nature but my job is primarily in a Unix based environment. I let it go at that. The call was good but I didn't like the show of frustration at the end. A customer support agent is never supposed to show that side.",3
273523,25-OCT-11,24-OCT-11,Jose,,en,70.54.16.170,suzette.young@sympatico.ca,13745560,000000120769010,4,3,"I don't know where this customer rep was located, but I felt that I had to strain to understand what he was saying.",4
273524,25-OCT-11,24-OCT-11,Janice,,en,70.53.110.106,anna.ebert@bell.net,13736220,000000120755913,5,5,not much,5
273525,25-OCT-11,24-OCT-11,Nemri,,fr,70.29.219.57,fernandolaplante@sympatico.ca,13738922,000000120763441,5,4,m'offrir auparavant le forfait qu'il m'a offert en ce jour.,3
273526,25-OCT-11,24-OCT-11,Sinu,,en,76.70.65.39,fredwind@sympatico.ca,13739072,000000120783694,3,2,"Make Mac and PC modems compatible.
",4
273527,25-OCT-11,24-OCT-11,Rahma,,fr,69.157.245.49,m.dufort@sympatico.ca,13741942,000000120757877,4,2,,2
273528,25-OCT-11,24-OCT-11,Brittany,,en,50.101.153.249,drideout64@sympatico.ca,13738506,000000120769651,5,5,"You could have either called me or emailed me to advise me of any price changes associated with my Internet. Although we arrange certain plans that are 12 month terms, it's easy to forget when that 12 month time rolls around later.  A reminder would be nice. ",5
273529,25-OCT-11,24-OCT-11,Mohamed Amine,,fr,65.93.48.252,fbd@sympatico.ca,13738894,000000120764204,3,3,,4
273530,25-OCT-11,24-OCT-11,Kevin,,en,76.70.67.157,w.j.wilson@sympatico.ca,13746230,000000120758893,4,4,,
273531,25-OCT-11,24-OCT-11,Kyle,,en,76.64.33.207,asonmatz@sympatico.ca,13736364,000000120767216,4,4,,5
273532,25-OCT-11,24-OCT-11,Rahma,,fr,207.134.129.158,taureau3004@sympatico.ca,13745680,000000120758661,2,4,sans etre raciste je n'aime pas échanger avec une personne qui a la langue épaisse qui faut répéter et répéter pr se faire comprendre,3
273533,25-OCT-11,24-OCT-11,Patricia,,en,174.88.12.67,r.weststrate@sympatico.ca,13744026,000000120755311,4,3,"the issue was not resolved and there was a network problem, which was not clearly identified  Also could have provided me with a ticket number, so that I can follow up on it. ",4
273534,25-OCT-11,24-OCT-11,Michelle,,en,69.159.73.57,s.berry@sympatico.ca,13744780,000000120756944,1,1,"Explain better and not talk in generalities. There was no concrete explanation given. Just catch phrases that mean very little to a consumer. ""to serve to better"" means nothing and explains nothing.",1
273535,25-OCT-11,24-OCT-11,Neira,,fr,70.48.188.191,ernest.labranche@sympatico.ca,13738782,000000120758493,4,4,Regler le probleme la premiere fois que j'ai appelé.,4
273536,25-OCT-11,24-OCT-11,Amir,,fr,70.55.179.34,charleyjojo@sympatico.ca,13737354,000000120784092,5,5,,5
273537,25-OCT-11,24-OCT-11,Stephen,,en,174.91.41.137,margaret.healy@sympatico.ca,13742144,000000120763192,5,5,Nothing - Stephen was patient and professional and the end result was what I hoped for.,5
273538,21-OCT-11,19-OCT-11,Borhen,,fr,184.145.148.45,colette.belanger@sympatico.ca,13681386,000000120662842,5,5,rien.,5
273985,22-OCT-11,21-OCT-11,Juan,,en,70.26.17.10,lois.steele@sympatico.ca,13716246,000000120725390,5,2,"Nothing at all. It was my fault as I had put the connection into the wrong slot.Under the circumstances Juan did an
admirable job trying to get me on board",5
273986,22-OCT-11,21-OCT-11,Juan,,en,70.26.17.10,lois.steele@sympatico.ca,13716248,000000120725425,5,5,See previous satisfaction survey. Juan did a great job.,5
273987,22-OCT-11,19-OCT-11,Mark Jason,,en,69.157.36.115,trishch@sympatico.ca,13692812,000000120663875,4,4,"I, like anybody I have spoken to, find the enormous battery of compuerized messages very disconcerting. Your customer service qualities would be dramatially enhanced with telephone answering by a HUMAN BEING! Besides which the amount of time hanging onto a phone is inordinately long. Often there is no clear option given by your recorded messages for the problem in hand!",3
273988,22-OCT-11,21-OCT-11,Juan Carlos,,en,174.94.94.236,don.cockburn@sympatico.ca,13712020,000000120723055,5,5,,4
273989,22-OCT-11,18-OCT-11,Ravi,,en,76.71.150.226,4mcfarlane@sympatico.ca,13663656,000000120645190,5,5,stop saying my call is important while I am on hold,3
273990,22-OCT-11,20-OCT-11,Mauricio,,en,70.51.56.150,catherinemcgrath@sympatico.ca,13696158,000000120675353,3,4,"Nothing, my computer is dead.
",5
273991,22-OCT-11,21-OCT-11,Diana,,en,184.146.145.183,jpearston@sympatico.ca,13715070,000000120713312,1,2,"You have to be prepared to offer existing customers the same ""deals"" that are available to customers of other providers that you are soliciting.",2
273992,22-OCT-11,21-OCT-11,Amir,,fr,76.67.185.116,n.lalonde2@bell.net,13717924,000000120725215,3,2,"j'ai un laptop et ordinateur de bureau je n'avais plus internet et on a remis l'internet sur laptop et je n'ai toujours pas internet sur ordi de bureau
je ne sais plus quoi faire ",3
273993,22-OCT-11,21-OCT-11,Gilbert,,en,69.157.0.192,helendonohoe@sympatico.ca,13713720,000000120713546,5,5,"The item on our monthly bill under internet services that I was asking about is entitled ""usage."" Obviously we use the internet. It was additional usage that increased our monthly billing. Had the words ""additional usage"" been on the bill, it would have made sense, as that is exactly what happened (a guest in our home was a heavy internet user.) This wording is something Bell should consider, for clarity to clients.",4
273994,22-OCT-11,16-OCT-11,Kanchumarthi,,en,209.226.103.90,davehull@sympatico.ca,13641190,000000120586462,2,1,I called every night for 2 weeks to have my issue fixed and not one tech support could help.  Why Not??????,2
273995,22-OCT-11,21-OCT-11,Marco,,en,67.70.17.29,shirleyandfrankclaydon@sympatico.ca,13720414,000000120724968,3,2,,4
273996,22-OCT-11,12-OCT-11,Badreddine,,fr,70.30.179.36,denismathieu37@sympatico.ca,13592554,000000120499542,5,4,Service impécable.   Faire mieux:  imposible.  Félicitations  ,5
273997,22-OCT-11,21-OCT-11,Jose,,en,76.69.103.212,david.little@sympatico.ca,13711554,000000120701489,4,3,,4
273998,22-OCT-11,29-JUL-11,Alex,,fr,70.53.135.170,mecacyr@sympatico.ca,12746037,000000118815045,2,4,"je sais pas j ai du faire 4 telephone et attendre a mes vacances pour pouvoir regler le probleme, mais je pense qui as un grand manque de communication entre bell telephone et bell internet ?",
273999,22-OCT-11,20-OCT-11,Radhika,,en,174.91.85.247,s_vilarinho@sympatico.ca,13706036,000000120694485,3,2,Knowledge of Canadian living. ,4
274000,22-OCT-11,21-OCT-11,Sajid,,en,70.51.73.37,bobnkitty@bell.net,13710100,000000120714125,5,5,,5
274001,23-OCT-11,21-OCT-11,Francis,,en,70.29.89.23,bruce_evans@sympatico.ca,13710276,000000120717054,3,2,your internet billing is out of control,2
274002,23-OCT-11,20-OCT-11,Sofien,,fr,50.100.129.42,losier.brisebois@sympatico.ca,13702118,000000120692584,4,4,Non,4
274003,23-OCT-11,21-OCT-11,Twinx,,en,174.89.114.220,jim.domm@sympatico.ca,13714658,000000120717701,2,3,Provide me with promised reference number. Promised byChris #22424,1
274004,23-OCT-11,20-OCT-11,Serina,,en,74.14.63.110,sharpjp@sympatico.ca,13706490,000000120681988,3,2,replace the modem,4
274005,23-OCT-11,06-OCT-11,Mukesh,,en,184.144.56.181,lmsaluri@sympatico.ca,13520358,000000120373071,3,3,Support staff that speaks english and doesn't sound like they're reading off a manuscript.,3
274006,23-OCT-11,20-OCT-11,Genevieve-Marie,,fr,174.93.233.91,carolinemichel@sympatico.ca,13696100,000000120697138,5,5,,5
274007,23-OCT-11,21-OCT-11,Pierre,,fr,70.48.226.58,marcel.coutu@sympatico.ca,13716776,000000120704786,5,4,,5
274008,23-OCT-11,21-OCT-11,Shirin,,en,70.27.190.45,harold.spenceley@sympatico.ca,13713652,000000120703752,3,1,"solve the problem quickly!
give me a reason why the spam happen when I have Norton security complete pkg? why wasn't it caught in my my junk mail?
",
274009,23-OCT-11,21-OCT-11,Naveenkumar,,en,64.229.94.56,peb6@bell.net,13718684,000000120721469,1,1,The agent's voice was too quiet due probably to a bad connection and eventually it faded altogether.,2
274010,23-OCT-11,03-SEP-11,Allaura,,en,74.12.173.94,jim.mullins@bell.net,13120703,000000119633392,5,5,I can't think of anything,5
274011,23-OCT-11,22-OCT-11,Armando,,en,174.95.138.108,lkirwin@bell.net,13725638,000000120732216,5,5,Difficult to understand the technician due to his accent.,5
274012,23-OCT-11,22-OCT-11,Sunhith,,en,65.92.146.227,bob-alice@sympatico.ca,13723062,000000120731276,5,5,,3
274013,23-OCT-11,21-OCT-11,Irfan,,en,70.26.86.98,mcaccamo@sympatico.ca,13717172,000000120721899,5,5,Breakdown the silos between each department of Bell.  They consider themselves separate companies instead of different departments or division.  They way they were talking you'd think I was asking them to call Rogers on my behalf. If they thought like a team I wouldn't have had to call Irfan.  Extremely nice person. And until this changes and customers don't spend over 15 hours on hold over 3 days you will get the same response from a lot of customers when they answer question 4.  ,1
274014,23-OCT-11,11-AUG-11,Pierre,,fr,76.67.157.72,wiwi01@sympatico.ca,12879245,000000119105999,3,1,,4
274015,23-OCT-11,22-OCT-11,Mudilyar,,en,76.65.91.103,stack_1@sympatico.ca,13727676,000000120737166,5,5,nothing. the person that helped me was very patient with me and completely  fixed all my problems. it is a shame you do not have more like him.,5
274016,23-OCT-11,23-OCT-11,Mukesh,,en,70.26.249.114,johnpatrickgilroy@sympatico.ca,13725130,000000120742836,4,3,,4
274017,23-OCT-11,17-OCT-11,Khalil,,fr,70.26.196.47,s.trottier@bell.net,13660872,000000120602327,3,4,,4
274018,23-OCT-11,22-OCT-11,Samuel,,fr,216.209.225.61,l.clouttier@sympatico.ca,13725456,000000120736700,4,5,,5
274019,23-OCT-11,22-OCT-11,Cesar,,en,70.27.90.254,darin.gricnik@sympatico.ca,13723618,000000120730527,4,4,,4
274020,23-OCT-11,23-OCT-11,Mohamed,,fr,70.50.155.78,elise.balaux@sympatico.ca,13723966,000000120743396,5,5,,4
274021,22-OCT-11,21-OCT-11,Ashley,,en,64.231.137.127,shilling@bell.net,13720400,000000120711598,5,5,Not a thing. Ashley is very polite and a pleasure to talk with. She took on my problem and made them her's. I'm very impressed with her.,5
274022,22-OCT-11,21-OCT-11,Soumia,,fr,76.65.60.28,gastonjod@sympatico.ca,13713094,000000120702442,5,5,"Je suis très content du service de Bell.
Merci beaucoup.

Gaston Jodoin",5
274504,21-OCT-11,20-OCT-11,Brittany,,en,76.64.99.69,denorm@sympatico.ca,13697322,000000120683173,3,3,"well if all turns as it was quoted to me, I may be satisfied.  I was certainly paying too much for the amount of use of my internet. We don't need to hear that horrible music and we also don't want to hear that (we are grateful for your patience) and of course our patience is running thin when we are switched from one agent to another while we wait a while to talk to someone, from who knows where, I will let you know that if I have to call again to straighten out my bill, I will switch to another company, where I can talk to a person in person, face to face",1
274505,21-OCT-11,20-OCT-11,Juliio,,fr,209.5.114.194,anabelisg@sympatico.ca,13694586,000000120698428,5,5,,5
274506,21-OCT-11,20-OCT-11,Walid,,fr,96.22.181.88,mjsaint-germain@sympatico.ca,13703534,000000120690715,5,5,,5
274507,21-OCT-11,20-OCT-11,Raul,,en,74.15.37.141,laurindaserre@sympatico.ca,13701728,000000120691098,5,4,Nothing the rep. Raul was very Halpful.,5
274508,21-OCT-11,18-OCT-11,Melvin,,en,74.15.26.127,king138@sympatico.ca,13671400,000000120632443,5,5,Second call to technical support worked this time and modem was received in timely fashion and computer now back in business....thanks,5
274509,21-OCT-11,20-OCT-11,Mohamed,,fr,65.92.176.13,rogergrandchamp@bell.net,13705732,000000120698898,1,1,patience oblige de la part de votre employé...,2
274510,21-OCT-11,20-OCT-11,Allaura,,en,204.187.34.100,c.k.wilson@sympatico.ca,13695946,000000120682854,5,5,,5
274511,21-OCT-11,20-OCT-11,Diego,,en,174.88.169.108,mcmcauley@sympatico.ca,13703068,000000120682808,5,5,,5
274512,21-OCT-11,20-OCT-11,Hanene,,fr,76.66.160.207,lyne21@sympatico.ca,13702288,000000120686143,5,5,merci  service  super   ...  tres  satisfaite   ,5
274513,21-OCT-11,20-OCT-11,Victor Gabriel,,en,69.157.50.120,gladys.ross@sympatico.ca,13699020,000000120695905,3,4,find a better or faster way to unblock email,4
274514,21-OCT-11,20-OCT-11,Mariama,,fr,69.157.173.143,robert533@sympatico.ca,13705666,000000120678255,3,4,explications plus lentment pour nous donner le temps a reflechir. ,4
274515,21-OCT-11,20-OCT-11,John,,en,76.68.113.157,prince57@sympatico.ca,13705050,000000120677247,4,4,Seent me a confirmation of the results of my call.,3
274516,21-OCT-11,10-OCT-11,David,,en,70.27.108.127,slowenberg@sympatico.ca,13572008,000000120447636,4,4,,4
274517,21-OCT-11,18-OCT-11,Pradeep,,en,65.92.94.108,amber.mantle@sympatico.ca,13664458,000000120644249,4,4,,5
274518,21-OCT-11,20-OCT-11,Chad,,en,174.93.40.127,veniergo@sympatico.ca,13707742,000000120688910,5,5,I can't think of anything.,5
274519,21-OCT-11,20-OCT-11,Allan,,en,70.51.168.211,johnpatel@sympatico.ca,13700788,000000120697631,4,4,none,
274520,21-OCT-11,20-OCT-11,Jean,,en,76.67.75.67,gicote@sympatico.ca,13698938,000000120676372,4,4,,5
274521,21-OCT-11,19-OCT-11,Catherine,,en,67.68.180.139,muriel.fitzsimmons@sympatico.ca,13688868,000000120665567,5,5,,3
274522,21-OCT-11,11-OCT-11,Karen,,en,184.151.63.243,niaroo25@sympatico.ca,13584286,000000120464346,1,1,connect my internet,3
274523,21-OCT-11,20-OCT-11,Jose,,en,65.95.145.243,yrochon@bell.net,13708218,000000120696343,5,4,"In my opinion, it was fine.",4
274524,21-OCT-11,20-OCT-11,Ritwik,,en,76.69.60.192,ariellas@sympatico.ca,13694842,000000120676615,4,4,I wish my problem was resolved a week before. This is the second time I called for the same problem.,3
274525,21-OCT-11,20-OCT-11,Peter,,en,65.92.153.133,dangerson@sympatico.ca,13696976,000000120693363,5,4,,5
274526,21-OCT-11,20-OCT-11,Ajay,,en,65.92.206.42,jean-luc.pigeon@sympatico.ca,13700274,000000120687380,5,5,nothing,5
274527,22-OCT-11,21-OCT-11,Stacey,,en,76.71.28.4,tjkelly1@sympatico.ca,13721386,000000120706726,5,5,just a little less time to complete the change.,4
274528,22-OCT-11,20-OCT-11,Keerthi,,en,76.71.32.30,skippyd@sympatico.ca,13706630,000000120677320,5,4,"maybe jsut a clearer connection, had a bit of trouble understanding/hearing rep",4
274529,22-OCT-11,21-OCT-11,Carolina,,en,69.159.19.63,turkee@sympatico.ca,13721550,000000120724670,5,5,,5
274530,22-OCT-11,21-OCT-11,Venkatesh,,en,70.30.62.6,john855@sympatico.ca,13714916,000000120710564,5,5,"Well, I received a new modem and I didn't know how to install it. I wasn't aware I would be receiving one after the conversation with a rep. My brother in law had to help me and still we had to call and ask for help. We finally got it going, would be nice to have it done by a professional. Everything works great!  ",5
274531,22-OCT-11,19-OCT-11,Thorat,,en,69.158.142.75,robert.sexsmith@sympatico.ca,13690700,000000120664946,1,1,change the password the first day not three days later,3
274532,22-OCT-11,20-OCT-11,Hanene,,fr,74.12.171.246,rachel.denis@sympatico.ca,13705198,000000120677766,5,5,,4
274533,22-OCT-11,20-OCT-11,Karim,,fr,174.93.236.243,blc65@sympatico.ca,13695574,000000120699265,5,5,Rien de plus. Tout va très bien suite à ma discussion avec votre représentant.,4
274534,24-OCT-11,21-OCT-11,Chelsey,,en,64.231.21.22,joe1818@sympatico.ca,13714834,000000120713463,4,4,even more savings,4
274535,24-OCT-11,21-OCT-11,Sam,,en,69.159.4.149,l.bush@sympatico.ca,13715732,000000120716568,5,4,"I should have been provided and ethernet cable when I first got my slipstream modem. Using an USB cable that was provided originally, probably was the cause of my slow internet experience. Thanks to Hassam for the quick delivery of the ethernet cable,   ",4
274536,24-OCT-11,11-OCT-11,Arjuman,,en,74.12.99.51,parwood@sympatico.ca,13584732,000000120466815,5,5,,4
274537,24-OCT-11,23-OCT-11,Felix,,en,74.12.183.100,pafortier@sympatico.ca,13733470,000000120751635,3,2,Check my own mail server before attributing the problem to that of the recipient.,4
274538,24-OCT-11,23-OCT-11,Salvador,,en,74.12.183.100,pafortier@sympatico.ca,13733472,000000120749085,5,5,,5
274539,24-OCT-11,23-OCT-11,Khan,,en,70.26.132.87,ritchierob@sympatico.ca,13733950,000000120749296,5,5,your service was as expected,5
274540,24-OCT-11,23-OCT-11,Niyaz,,en,184.147.43.182,ibranscombe@sympatico.ca,13731158,000000120745920,4,5,Less wait,3
274541,24-OCT-11,23-OCT-11,Osman,,fr,70.51.44.94,rousyl@bell.net,13734086,000000120745367,2,2,Mieux informer vos conseillers,2
274542,24-OCT-11,22-OCT-11,Sannie Lou,,en,76.68.118.107,juliet100@sympatico.ca,13725204,000000120736082,4,4,good service,5
274543,24-OCT-11,23-OCT-11,Mauricio,,fr,76.64.250.140,bosselouise@sympatico.ca,13729198,000000120749453,5,4,,5
274544,24-OCT-11,23-OCT-11,Adnan,,en,174.88.219.5,lmbknill@sympatico.ca,13732326,000000120748997,5,5,Nothing - the rep was patient and tried several things before he figured out what was wrong. Just be sure the reps go slowly with non tech savy clients.,4
274545,24-OCT-11,19-OCT-11,Cristobal,,en,76.71.48.129,christinenmnwhitehead@sympatico.ca,13681226,000000120669089,2,1,Get more specialists to deal with technical problems as I waited 4 hours for someone to phone back so I just called in again and got someone to help me.,2
274546,24-OCT-11,23-OCT-11,Karen,,en,184.145.110.35,c.hindle@sympatico.ca,13729334,000000120750092,4,3,"Sunday with Karen went well, the Sat. experience did not go well at all and after 1/2 hour I told the rep. that I was hanging up as nothing was being accomplished.",3
273037,22-OCT-11,21-OCT-11,Nedra,,fr,65.94.190.187,monic.coutu@sympatico.ca,13717666,000000120708991,2,4,aviser votre employée de ne pas dire elle même les renseignements personnels..elle a donné elle-même mon B1 le nom de mon conjoint (nom du compte) adresse etc...C'aurait pu être quelqu'un d'autre que moi au bout de la ligne...Merci,3
273038,22-OCT-11,21-OCT-11,Mohamed,,fr,184.148.250.242,lsimard1@sympatico.ca,13716376,000000120711848,5,5,,5
273039,22-OCT-11,21-OCT-11,Noureddine,,fr,70.55.119.202,grard.johnson@sympatico.ca,13713466,000000120724208,5,4,Ma vitesse internet a augmenté d'au moins 30% avec cet appel. Je croyais obtenir un peu plus de vitesse car je paie pour la haute vitesse. Je suis tout de même satisfait car il y a une nette amélioration. Merci,5
273040,22-OCT-11,21-OCT-11,Oscar,,en,174.91.151.184,bluwyz20@sympatico.ca,13710026,000000120706537,5,4,,5
273041,22-OCT-11,21-OCT-11,Hechmi,,fr,174.92.160.146,laroche.m1@bell.net,13715824,000000120702468,5,5,,4
273042,22-OCT-11,21-OCT-11,Arturo,,en,174.95.196.234,jomacleod@sympatico.ca,13714960,000000120718983,5,5,This experience was pleasant. Arturo stayed on the line to make sure that everything was working.,4
273043,22-OCT-11,13-OCT-11,Aqeel,,en,174.88.201.245,tplomish@sympatico.ca,13615642,000000120532875,4,4,Not make me have to deal with 3 other people over a 4 day period that were not able to solve my computer issue.,2
273044,22-OCT-11,21-OCT-11,Bry,,en,76.69.125.202,krystyna.haczek@sympatico.ca,13715686,000000120703688,5,5,"Just like on cell phone you get notification if you go over your limit, Bell could send e-mail if you go over your limit, then you would be able to increase your limit without incurring too big of a cost.",5
273045,22-OCT-11,21-OCT-11,Vincent,,en,67.71.63.84,5klins@sympatico.ca,13708384,000000120700896,5,5,,5
273046,22-OCT-11,21-OCT-11,Michel,,fr,174.92.188.17,yves.lebel@sympatico.ca,13722168,000000120722313,5,5,"Hier la réponse de votre employer était parfaite. Mais il faut toujours vous ''checker'' parce que souvent vous êtes malhonnête.(charger 40.00 quand c'est 30.00,charger internet haute vitesse pendant 1 ans au lieu essentiel plus quand pas disponible dans notre municipalité pendant 1 ans et pas de remboursement ou si peu, Whow réclamer un modem quand on a la preuve de la poste que nous L'avons retourner(avec vous faut garder les preuve )J'ai plusieurs autre exemple qui ici serais trop long a énumérer .
Votre malhonnêteté est légendaire autant que le bon service que donne vos employés ,une chance ....
Parce que j'airais fais comme beaucoup de mes amis et aller a la compétition..
Yves Lebel",5
273047,22-OCT-11,21-OCT-11,Hassen,,fr,76.65.89.123,bibeau1@sympatico.ca,13709914,000000120724093,5,5,"attente un peu moins longue lors de 
l""appel, mais tout c'est bien passé",5
273048,22-OCT-11,10-OCT-11,Paul,,fr,70.53.219.4,garyberthaud@sympatico.ca,13567670,000000120457909,4,5,,5
273049,22-OCT-11,21-OCT-11,Karen,,en,70.27.170.38,loonb@bell.net,13716260,000000120707973,5,5,,5
273050,23-OCT-11,22-OCT-11,Bernard,,en,70.29.23.180,lesa.hannah@sympatico.ca,13725558,000000120731880,1,1,Hire people who speak English and are able to access my account info.,1
273051,23-OCT-11,23-OCT-11,Olfa,,fr,174.93.245.6,m46100@bell.net,13725814,000000120742962,4,2,c etait un probleme de reseau,3
273052,23-OCT-11,22-OCT-11,John,,en,65.95.102.27,mariannepacaud@sympatico.ca,13725926,000000120729614,1,4,"I was speaking to our Technical Support
3 hours and I finally had to suggest to send out a Serviceman to my home.

Way, way to long on the telephone to try and resolve my problem with my desk top computer.

They need to be trained more on problem solving themselves not calling for assistance.",
273053,23-OCT-11,21-OCT-11,Sayeeduddin,,en,174.88.76.158,doug.collins@bell.net,13712086,000000120710806,4,5,nothing,4
273054,23-OCT-11,22-OCT-11,Venkatesh,,en,64.231.178.186,audreycusack@sympatico.ca,13722860,000000120730650,5,5,Absolutely nothing.Mr Venkatesh was excellent in explaining to me what I had to do to help hime to correct the problem.He is a great person for the job.He is a keeper. ,5
273055,23-OCT-11,22-OCT-11,Grace,,en,67.70.3.100,nhyatt@sympatico.ca,13726518,000000120729308,3,3,,4
273056,23-OCT-11,22-OCT-11,Rolando,,en,64.228.158.103,fredandmaryandrews@sympatico.ca,13724228,000000120734023,5,4,"Ronaldo was excellent in the way he approached the problem, and in the way he coached me.  However, in the follow-up call (not by Ronaldo), your technician gave me the password, but NEGLECTED TO TELL ME that only the first letter was Upper Case ...consequently, the procedure failed, and I had NO internet the next day!",4
273057,23-OCT-11,22-OCT-11,Gavin,,en,70.55.184.174,aalders@sympatico.ca,13722494,000000120741231,5,5,N/A,5
273058,23-OCT-11,20-OCT-11,Kevin,,en,184.147.11.81,runciman@sympatico.ca,13705922,000000120698315,5,5,,5
273059,23-OCT-11,17-OCT-11,Mark,,en,174.89.126.210,bglutz@sympatico.ca,13649316,000000120602367,4,4,,4
273060,23-OCT-11,22-OCT-11,Abinash,,en,70.54.9.243,cmabley@bell.net,13723478,000000120740290,3,3,"I had great service for about a month and then my phone went dead. The Tech said the original Tech didn't put me on a DSL port and then just changed it.  I work online for a hospital so I didn't get paid for my work.  No communication between Phone service and Internet service. I was assured by the sales rep that technicians are trained more often and the service was much improved.  One thing I stress to you, there are thousands of us who work from home and we know that we don't need expensive business accounts (that's only the internet), but need dual processors with 8 G of RAM. They just ASSUMED that they could make that change without notifying me on their cell phone that I would lose my work !!!!!!!!!!!! I do like getting paid for my work.",3
273061,23-OCT-11,22-OCT-11,Douglas,,en,72.39.172.200,s.a.f@sympatico.ca,13727290,000000120731346,3,3,Rebated the time that we were not using Bell Internet.  The fact that Bell modem was disconnected on Sept 8 2011 should have been proof that it was not 'in use'.,3
273062,23-OCT-11,19-OCT-11,Mohamed Ahmed,,fr,70.51.198.216,luciepaquet1@sympatico.ca,13687296,000000120663491,5,5,bien correct,5
273063,23-OCT-11,22-OCT-11,Partha,,en,70.51.154.135,vanderzee@sympatico.ca,13728006,000000120736570,3,3,The csr was getting impatient with me because I could not understand what he was saying.  His accent was very strong. ,2
273064,23-OCT-11,17-OCT-11,Ramzi,,fr,174.92.166.130,brigitte.morissette@sympatico.ca,13649652,000000120618742,3,4,Ne pas m'offir ce dont je n'ai pas besoin.  Seulement répondre à mes demandes lorsque quelque chose ne va pas.  Gardez des prix intéressants.  Merci.,3
273065,23-OCT-11,20-OCT-11,Rudys,,en,184.147.18.181,grainney@sympatico.ca,13699148,000000120681870,4,5,,5
273066,23-OCT-11,22-OCT-11,Harjeeth,,en,76.71.54.168,garsmi@sympatico.ca,13724300,000000120729821,4,4,,4
273067,21-OCT-11,20-OCT-11,Mehdi,,fr,76.69.195.54,yves.perreton@sympatico.ca,13708246,000000120684133,5,5,,5
273539,21-OCT-11,20-OCT-11,Wafa,,fr,174.94.68.208,ioan_minea@sympatico.ca,13699836,000000120686490,4,4,,5
273540,21-OCT-11,18-OCT-11,Karla,,en,184.151.127.232,ddkrm@sympatico.ca,13667110,000000120637008,1,1,Tried to be helpful rather than telling me the crappy service is all I am entitled to. ,1
273541,21-OCT-11,18-OCT-11,Catherine,,en,184.151.127.232,ddkrm@sympatico.ca,13667112,000000120640291,1,1,,1
273542,21-OCT-11,07-OCT-11,Jordan,,en,76.71.78.72,shira_alishaw@bell.net,13549826,000000120420359,5,5,nothing,5
273543,21-OCT-11,19-OCT-11,Jose,,en,76.70.68.169,rkkschroer@sympatico.ca,13690612,000000120664678,5,5,Jose was excellent but I feel Iam still over paying for the services I am receiving. Rogers is very competitive and offering some enticing options.,4
273544,21-OCT-11,20-OCT-11,Carolina,,en,174.91.6.163,dasuseahawk@sympatico.ca,13697100,000000120696658,4,4,Not sure.,4
273545,21-OCT-11,15-OCT-11,Maryssa,,en,50.100.57.176,kaykumar@bell.net,13634234,000000120566391,3,2,do what was promised. i was promised an email confim of the transactions which i still have not received,3
273546,21-OCT-11,19-OCT-11,Jean-Philippe,,en,76.68.123.237,epocorobba@sympatico.ca,13682902,000000120664068,4,4,,4
273547,21-OCT-11,20-OCT-11,Gavin,,en,174.93.250.221,holistichands@sympatico.ca,13699652,000000120697979,5,4,,4
273548,21-OCT-11,20-OCT-11,Divya,,en,174.89.52.135,tcksedore@sympatico.ca,13707224,000000120674654,5,5,,5
273549,21-OCT-11,20-OCT-11,Karen,,en,69.156.89.64,lindadainard@bell.net,13701922,000000120694499,5,5,Improve on your audio source. I had a difficult time hearing Karen.,5
273550,22-OCT-11,21-OCT-11,Elsy,,en,70.53.4.112,oscarokz@sympatico.ca,13718354,000000120724026,4,4,"Until I got used to Elsy's accent, I had a hard time to understand, but after that she was very polite, knowledgable and accurate, giving me a big satisfaction.  Thank you very much, Elsy.",5
273551,22-OCT-11,21-OCT-11,Luis,,en,68.171.231.80,andre.denise@bell.net,13709186,000000120723181,5,5,Wait time was long-like 8-10 mins.,4
273552,22-OCT-11,21-OCT-11,Pavan,,en,174.89.101.195,bsoares2004@sympatico.ca,13710314,000000120701632,5,5,cannot think of any thing,5
273553,22-OCT-11,21-OCT-11,Karen,,en,74.12.123.137,elite85@bell.net,13712384,000000120706875,4,4,"None, the two people I spoke to, one in El Salvator and then I was transferred to another representative in Manila, (I felt I travelled the world) were extremely knowledgable and very courteous.  ",4
273554,22-OCT-11,21-OCT-11,John,,en,70.50.114.71,bernier.s@sympatico.ca,13709838,000000120721412,1,1,"Our call disconnected after 45 minutes and the agent never called me back?  I was very annoyed - after spending 45 minutes on the phone with me and helping me I don't understand why after the line disconnect and the issue clearly was not resolved why he would not have called me back as he had my home phone number.  This was very poor customer service in my opinion as I then had to call back, wait on hold and re-explain my issue to a completely new person.",2
273555,22-OCT-11,21-OCT-11,Nacef,,fr,70.55.101.222,yvalade@sympatico.ca,13722158,000000120704549,1,1,"Problème possible avec la langue.  Je n'ai pas compris le représentant.  J'ai du demandé un arrêt de ma demande afin de ventiler.  J'ai rappellé en après-midi avec un super service au delà de mes attentes,",4
273556,22-OCT-11,20-OCT-11,Amir,,fr,70.55.98.21,xavier3@sympatico.ca,13708108,000000120699724,3,3,Votre employé service aux clients était passablement bon. Votre technicien qui est venu chez-moi ce matin pour solutionner le problème était excellent.,4
273557,22-OCT-11,18-OCT-11,Steph,,en,64.228.210.92,ken.shimizu@sympatico.ca,13671268,000000120628273,4,4,"I was sent a new modem. Instructions for setting up the modem were incorrect, prompting my phone call. I notice that you took my phone call as an opportunity to sell me new services/hardware. I think that that was a little underhanded, however I am OK about our new deal.",4
273558,23-OCT-11,21-OCT-11,Oliver,,en,184.144.238.116,zpetrovich@sympatico.ca,13722252,000000120725974,,1,get someone more knowledgeable and would like to speak with Canadian english speaking reps. I spoke with 3 different people and my problem is still not resolved. Yet I am pay full price for my internet which is not functioning properly and nobody offered me any kind of discount.  ,1
273559,23-OCT-11,22-OCT-11,Kim,,en,70.48.186.111,cathy.gilmer@sympatico.ca,13723286,000000120731509,5,5,,4
273560,23-OCT-11,22-OCT-11,Armando,,en,65.92.235.160,pineorchard30@sympatico.ca,13726888,000000120729689,5,5,,4
273561,23-OCT-11,22-OCT-11,Sana,,fr,67.68.253.237,marie_pierre@sympatico.ca,13725938,000000120736426,5,5,rien tout était parfait,5
273562,23-OCT-11,17-OCT-11,David,,en,64.229.10.25,rek@bell.net,13660216,000000120593394,5,5,help  me  with setting up my email,5
273563,23-OCT-11,22-OCT-11,Syed Mustafa,,en,67.70.86.62,mj.jeffery@sympatico.ca,13726278,000000120729487,4,4,,4
273564,23-OCT-11,22-OCT-11,Saifuddin,,en,64.231.85.184,fdaniak@sympatico.ca,13724114,000000120732450,1,1,fix the problem,1
273565,23-OCT-11,19-OCT-11,Ghorden,,fr,174.88.56.241,claire.peloquin@sympatico.ca,13681282,000000120660821,5,5,"Cette fois-ci le technicien à répondu totalement à ma demande et surtout a très bien compris la demande que je lui adressais. Il arrive que certains techniciens ne semble pas saisir le sens, la signification des mots utilisés",5
273566,23-OCT-11,21-OCT-11,Steven,,en,64.231.27.154,dlyons206@sympatico.ca,13711956,000000120722247,1,1,,1
273567,23-OCT-11,22-OCT-11,Sinu,,en,70.48.218.177,anne.osborne1@sympatico.ca,13722774,000000120741275,4,4,,5
273568,23-OCT-11,03-OCT-11,Marouen,,fr,70.52.65.107,jostephwillthom@bell.net,13491086,000000120296085,4,4,"Envoyer un seul technicien pour la télé et internet, car nous perdons 2 demi-journées   à attendre que les techniciens passent. Nous avions déjà la télévision avec Bell et nous avons ajouté le téléphone et internet.  J`aurais aimé que ma facture soit regroupé les 3 services ensemble. Le mois suivant j`ai du appelé et la personne a qui j`ai parlé a regroupé mes services sur une seule facture. Et à cause que j`ai eu 2 factures une pour la télé et l`autre pour internet et le téléphone je n`ai pas pu avoir mon 10,00$ de rabais pour la télévision.  J`aurais aimé avoir accès aux canaux  TVA SPORTS et MLLE. ",4
273569,23-OCT-11,21-OCT-11,Drew,,en,76.67.156.172,cabrejo-jones@sympatico.ca,13710436,000000120703874,3,3,"I was supposed to receive a phone call from the Sympatico group (scale problem resolution. I'm still waiting for it.

",4
273570,23-OCT-11,22-OCT-11,Nelly,,en,65.94.206.204,bill.weller@bell.net,13723032,000000120731556,4,4,i don't think any improvements are needed,5
273571,23-OCT-11,23-OCT-11,Ronald,,en,184.148.117.172,sandra.dyer@sympatico.ca,13727339,000000120742982,4,4,"A little bit of explanation of what a POP file is would have helped.   I lost some of the good stuff that was in the file, but fortunately found it when I used the laptop and another email source.    Glad to be able to use the email now.   Thank you.           :))
",4
273572,21-OCT-11,20-OCT-11,Rolando,,en,70.26.141.187,ve3cqo@sympatico.ca,13707736,000000120682488,3,2,stop playing with this stuff and fix it.,3
274023,22-OCT-11,21-OCT-11,Ronald,,en,70.30.74.72,j.demers@sympatico.ca,13714094,000000120703131,2,1,It would have been nice if something could have been done to resolved the problem I had called about. It was not resolved and I am very un-inpressed with the out come for this problem.,1
274024,22-OCT-11,21-OCT-11,Tara,,en,70.55.87.89,starlord@sympatico.ca,13720790,000000120714696,5,5,"The agent that assisted me was excellent in customer service, that is how all your agents should be!",5
274025,22-OCT-11,15-OCT-11,Bradley,,fr,70.29.189.123,djebassi@sympatico.ca,13631628,000000120573726,1,2,"manque de coordination ,et de formation du service à la clientele , manque d'information au sujet de la nouvelle technologie ,c ça qui a causé le probleme .
",3
274026,22-OCT-11,21-OCT-11,Alex,,fr,70.53.132.189,marioveilleux@bell.net,13716914,000000120706399,5,5,,5
274027,22-OCT-11,21-OCT-11,Srinivasan,,en,67.71.9.195,lounor@bell.net,13716348,000000120721659,5,5,"Every thing was done that I wanted done, no complaints",5
274028,22-OCT-11,21-OCT-11,Aroua,,fr,70.52.98.66,cynthia.hebert2@sympatico.ca,13711300,000000120701802,5,5,,5
274029,22-OCT-11,21-OCT-11,Lawrence,,en,70.54.80.151,breakwater.reach@sympatico.ca,13710198,000000120719248,1,1,Provided Customer Satisfaction,1
274030,22-OCT-11,10-OCT-11,Paul,,en,76.69.32.29,gladys.standard@bell.net,13567806,000000120457595,4,4,the first instalation should have been check properly the signal was always very poor from the begining this is the best signal and speed I am getting from October 10/11 and I had internet installed March 3/11 ,5
274031,22-OCT-11,21-OCT-11,Lawrence,,en,70.54.80.151,breakwater.reach@sympatico.ca,13710200,000000120720888,1,1,"SERVICE,SERVICE,SERVIS.

YOU JUST DON'T GET IT",1
274032,22-OCT-11,21-OCT-11,Moncef,,fr,70.53.192.241,yvon_fugere@sympatico.ca,13722188,000000120707443,5,5,"je n,ai que des compliment a faire au sujet de monsieur moncef il a a été d,une gentillesse et d,une courtoisie impeccable il a parfaitement réglé mon problème mercie mille fois monsieur moncef",5
274033,22-OCT-11,21-OCT-11,Umesh,,en,76.71.34.155,rmstmb@sympatico.ca,13719584,000000120708749,5,5,"He got it all right, text book  approach",5
274034,22-OCT-11,21-OCT-11,Joy,,en,174.88.49.11,john.s.nichol@bell.net,13714904,000000120702251,5,4,,5
274035,22-OCT-11,21-OCT-11,Besma,,fr,184.161.119.212,victor009@sympatico.ca,13721712,000000120700953,4,3,Aider à entrer mon mot de passe de moden sur mon nouveau IPOD,4
274036,22-OCT-11,04-OCT-11,Asma,,fr,65.92.39.91,pierre.fortin@bell.net,13509038,000000120335228,5,5,tous est parfait,5
274037,22-OCT-11,21-OCT-11,Grace,,en,184.144.78.168,bettyboop66@sympatico.ca,13709882,000000120702478,5,4,,4
274038,22-OCT-11,21-OCT-11,Aidin,,en,74.15.28.240,claire_k@sympatico.ca,13710998,000000120703153,4,4,"nothing really, the man was very nice and hopefully Bell will do what he had said.",4
274039,22-OCT-11,21-OCT-11,Joanne,,en,70.29.70.100,eddie.reinish@sympatico.ca,13712288,000000120717814,1,,We were on the phone for 1 and 1/2 hours before I demanded that they send a technician to my home to resolve.  I was not willing to devote another minute on the telephone blindly troubleshooting with technicians.  That is completely ridiculous.,1
274040,22-OCT-11,21-OCT-11,Kylie,,en,65.92.154.170,tomclema@sympatico.ca,13721432,000000120711764,3,4,"I found the double billing error pertaining to my Bell modem (on my October 31, 2011 bill) to be inexcusable.",3
274041,22-OCT-11,21-OCT-11,Maimouna,,fr,74.198.164.45,johanne.riv@bell.net,13714868,000000120702956,3,4,mon réseau bell n'arrête pas de se déconnecter ou bien se transf`re automatiquement sur un sans fil non sécurisé le service est faible et aussi le prix est trop cher ailleur me coute vraiment moins cher,3
274042,22-OCT-11,21-OCT-11,David,,en,64.231.24.6,carol.english@bell.net,13710538,000000120708257,5,4,no improvement required,4
274043,22-OCT-11,21-OCT-11,Cesar,,en,65.95.48.72,jferrol@sympatico.ca,13714612,000000120712744,4,4,,4
274044,22-OCT-11,21-OCT-11,Catherine,,en,70.51.155.253,steve.lau@sympatico.ca,13720856,000000120721403,5,5,,5
274045,22-OCT-11,21-OCT-11,Henia,,fr,173.177.138.85,usaca@sympatico.ca,13721588,000000120709930,5,3,"Oui, deux de vos conseillers autres que Henia m'ont dit que je ne peux pas avoir la Fibe 25 à marésedence alors que votre site web me confirme le contraire??????
Mon code postal est le H1L 5M9",3
274046,22-OCT-11,18-OCT-11,Rey,,en,50.101.229.38,tsharpe000@sympatico.ca,13677690,000000120635518,2,2,,2
274047,22-OCT-11,21-OCT-11,Irfan,,en,76.68.49.59,jacmil@sympatico.ca,13714176,000000120724232,3,4,Better communication with the customer,4
274048,22-OCT-11,21-OCT-11,Brent,,en,65.95.245.171,mountain_man@sympatico.ca,13717720,000000120724106,1,1,"I wanted two seperate e-mail accounts, one for my wife for her business and one for me for my research. The computer has two seperate logins, one for each of us. Your absolutely dumb idiot technician would not listen and now both e-mails for my wife's business and my research now come into one inbox under my login. Now we both have to sort through carefully to make sure we don't accidently delete the others e-mails. I doubt you technical people have the capacity to understand anything and do only what they have been told. Now I have to pay and outside IT person to sort out this problem...great work for all your trouble you have caused.",1
274049,22-OCT-11,17-OCT-11,Koussay,,fr,70.52.7.130,carlia@sympatico.ca,13649902,000000120606213,4,4,,5
274050,22-OCT-11,21-OCT-11,Yves,,fr,70.53.179.155,leger.s@sympatico.ca,13715922,000000120704354,4,4,,4
274051,22-OCT-11,21-OCT-11,Chenrup,,en,76.66.91.42,nellie.damm@sympatico.ca,13718096,000000120714858,5,5,someone to speak English,4
274052,22-OCT-11,20-OCT-11,Med Karim,,fr,67.68.117.81,carroll.blais@bell.net,13696134,000000120681012,2,1,"Me guider a entrer un mot de passe et non me repondre que c'etait au fournisseur de ma tablette qui devait le faire car il ne peut pas, mon router etant ici a la maison, alors  ce faisant je ne peut pas entrer sur internet dans  ma tablette que j'ai acheter la semaine derniere",3
274053,22-OCT-11,20-OCT-11,Sylvie,,fr,174.92.231.148,theresemiron@sympatico.ca,13707368,000000120679964,4,5,C'est Sylvie le 3ième agent  qui m'a enfin aidé car les deux autres m'ont coupé la ligne!?  Il a fallu que je recommence mon problème 3 fois. ,3
274054,22-OCT-11,21-OCT-11,Karingula,,en,70.50.113.200,sireland5@sympatico.ca,13720506,000000120724727,5,5,"How can You inprove, when You already have perfection?/ THANKS!!!!!!",5
274055,23-OCT-11,21-OCT-11,Liz,,en,174.91.15.33,mugwmp@sympatico.ca,13717820,000000120704956,2,1,have someone with tech experience available if the agent doesn't knowwhat is required!!!,2
274056,23-OCT-11,21-OCT-11,Chantal,,en,50.100.37.28,lsmendonca@sympatico.ca,13716384,000000120707994,4,4,,4
274057,21-OCT-11,20-OCT-11,Kishore,,en,70.30.53.209,tusk@sympatico.ca,13707622,000000120676723,4,2,give me  back  my sympatico  home  page  i now  have  to go  thru  google  to get  to my home page,4
274547,22-OCT-11,21-OCT-11,Luis,,en,74.14.20.40,irene.green@sympatico.ca,13714026,000000120716676,3,1,My problem hasn't been solved.  My internet shuts down around 7 every evening and doesn't come back on until earlly morning.  A technician came to house - wasn't solved - was on phone 2 hrs. with technician - wasn't solved - another technician is coming tomorrow (Sunday!!!).  One thought it was phone interference but how can that be when it works perfectly well during day time.   ,2
274548,25-OCT-11,24-OCT-11,Jose,,en,76.68.165.150,ken.allan@sympatico.ca,13741132,000000120757966,4,4,Listen,4
274549,25-OCT-11,24-OCT-11,Med Anis,,fr,65.94.162.253,bernard.ricard@sympatico.ca,13736682,000000120759707,5,5,Rien de plus,5
274550,25-OCT-11,24-OCT-11,Heithem,,fr,174.93.165.19,jcelissalde@sympatico.ca,13740335,000000120772107,1,2,"C'est un probleme inherent à Bell...qui ne peut être résolu que par Bell...
Aussi, quand allez vous engager des gens compétents qui peuvent répondre et résoudre ces problémes. J'ai parlé avec 4 personnes hier...sans résultats !...quel service !!!!",2
274551,25-OCT-11,24-OCT-11,Juan Carlos,,en,174.94.27.115,adobronyi@sympatico.ca,13735790,000000120771331,5,5,,5
274552,25-OCT-11,24-OCT-11,Danny,,en,70.54.16.170,suzette.young@sympatico.ca,13745558,000000120766732,5,3,,4
274553,25-OCT-11,24-OCT-11,Sarah,,fr,70.49.65.41,pierrecoutu@sympatico.ca,13743808,000000120764864,5,5,Le service que j'ai reçu le 24 octobre était excellent,5
274554,25-OCT-11,24-OCT-11,Johanna,,en,70.49.144.72,smanifold@sympatico.ca,13745274,000000120756148,5,5,,5
274555,25-OCT-11,24-OCT-11,Claude,,en,184.144.30.145,gfpastor@sympatico.ca,13739324,000000120756127,4,4,,3
274556,25-OCT-11,24-OCT-11,Venkat,,en,70.54.20.92,prettyp@sympatico.ca,13743914,000000120768755,3,4,"   Not have my service interupted. As with all my calls to Bells Tech line I', very sorry to say & it is a little my fault but I can not understand some or there english. Maybe I'm just not that good at it but sorry I sometimes find it hard to understand what they are saying. It does take maybe the person repeating what they said at least once. I would also like to be told why the problem occured in the first place. ",3
274557,25-OCT-11,24-OCT-11,Wayne,,en,65.92.198.86,tregunno1@sympatico.ca,13745976,000000120767319,3,4,"I could not view the current price plans on the website as it defaulted to internet sticks, not FIbe 6, 12, 25 plans for ""across the board"" information/comparison.  I still am unsure if I made the right decision. With the incentive plans which are currently available through Bell,  the major concern (for me) is price when the incentives terminate.  I do not like to negotiate every year.  ",3
274558,25-OCT-11,24-OCT-11,Daniel,,en,74.198.87.106,walters7@sympatico.ca,13746264,000000120755380,5,4,"The resolution of my issue involves shipping me a replacement modem. However, even though Bell has my email address (by definition, it's a Sympatico account) I have not received notification that the modem has shipped, let alone a tracking number. I do not know when the modem will arrive, nor whether I will need to be home to sign for it This is not the fault of the service representative, who was one of the best I have ever encountered at any company, but rather with Bell's logistics for dealing with the shipment itself.",5
274559,25-OCT-11,24-OCT-11,Stephanie,,en,67.70.130.252,zoloap37@sympatico.ca,13746626,000000120758130,5,5,,5
274560,25-OCT-11,19-OCT-11,Ahmed,,fr,207.236.208.77,rejean.guilbeault@sympatico.ca,13690424,000000120651111,4,5,Écouter un peu plus...la vente du service Bell est poussé assez forte !!!,5
274561,25-OCT-11,24-OCT-11,Nischal,,en,76.70.67.157,w.j.wilson@sympatico.ca,13746232,000000120781989,1,1,Had great difficulty in understanding the three people I spoke with.  Their accent and quality of connection made it necessary to ask them to repeat what they said numerous times.  Almost three hours spent trying to resolve the issue and still not resolved until after phone conversation concluded.  ,2
274562,25-OCT-11,24-OCT-11,Sabrine,,fr,204.101.237.139,yves.arguin@sympatico.ca,13746555,000000120757943,1,1," Apres plus de trois ans de location du modem internet,(142.00$) Bell nous offre de migrer a un service plus rapide et qui coute plus cher moyennant en plus un frais de 50$ pour le modem??? Je trouve la situation aberrante. ",
274563,25-OCT-11,24-OCT-11,Max,,en,70.27.80.132,ppereira1@bell.net,13743898,000000120758784,5,5,,5
274564,25-OCT-11,24-OCT-11,Michelle,,en,64.229.170.14,d.p.hende@sympatico.ca,13737840,000000120757447,5,5,,5
274565,25-OCT-11,24-OCT-11,Julio,,en,174.89.102.143,cobham@sympatico.ca,13737636,000000120758829,4,4,,4
274566,25-OCT-11,23-OCT-11,Julio,,en,69.156.179.178,cmhumble@sympatico.ca,13729686,000000120745433,4,4,Nothing this is the first time ever!!!!!!!! I have not waited forever on the phone!!!!,3
274567,25-OCT-11,24-OCT-11,Abdelalim,,fr,76.67.167.133,galaxie@sympatico.ca,13739160,000000120758529,2,3,"Tout d'abord, comme à l'habitude, appeller pour un changement/renouvellement devient presque toujours une session de niaisage et cette année n'a pas fait exception!

Habituellement, soit prendre un forfait internet (comme en vigueur il y a plusieurs années) ou demander des modifications requiert que l'on appelle en général les 2-3 mois suivants pour demander à ce qu'on corrige une situation, et on se fait à peu prêt toujours dire que l'autre d'avant n'a pas fait le changement correctement.

En ce qui concerne cette année (24 oct.), j'ai parlé à Mohammed (internet) qui lui, après m'avoir accordé un forfait internet fibe 7 à 37,95$/mois et me dire que je pourrais bénéficier d'un rabais avec la téléphonie m'a tranféré à Ali (téléphonie) qui lui en essayant de me transféré après plusieurs minutes m'a raccroché la ligne au nez (ce n'était pas intentionnel)! Puisque ce n'était pas complété, j'ai donc rappellé et parlez à Patrick (je réexplique toute mon histoire avec numéro de confirmation), qui après de longue minutes m'a transféré à Jean qui a finalement réglé le tout. Mais avec mes expériences des nombreuses années, je ne suis pas certain que c'est encore réglé.

Donc renouveller les 2 mêmes forfaits Fibe 7 et téléphonie j'ai dû rester en ligne presque une heure et demie!!!

Au point 4, je ne recommande pas Bell, pourquoi? Pour le niaisage avec les gens de facturation/renouvellement qui fait qu'on doit appeller plusieurs fois ... Par contre, je recommande Bell pour la qualité des infrastructures : le service internet et la téléphonie fonctionnent toujours bien.

Un dernier point, vous devriez offrir des rabais plus intéressant à vos clients de longue date comme moi. par contre, je dois dire que cette année j'ai bénéficié d'un rabais de 10$ par rapport à l'année passé.",1
274568,25-OCT-11,23-OCT-11,Pavan,,en,65.93.116.91,dandahowison@sympatico.ca,13723568,000000120743455,5,5,Nothing really. They always seem to solve our problem.,
274569,25-OCT-11,24-OCT-11,Oussama,,fr,174.92.230.147,alanthier001@sympatico.ca,13735916,000000120760414,4,4,,4
274570,25-OCT-11,24-OCT-11,Martin,,en,174.88.17.142,ridge146@sympatico.ca,13744354,000000120783977,5,5,,5
274571,25-OCT-11,24-OCT-11,John,,en,76.67.7.51,dchappell@sympatico.ca,13738052,000000120756988,5,5,,5
273068,21-OCT-11,13-OCT-11,Pau,,en,64.231.22.118,mbuchwald@sympatico.ca,13611382,000000120521470,1,3,"I was offered a promotional price, which was not applied and then I had to take my time to correct it. The discussion of service contract details is almost impenetrable and verging on dishonest. I have been a Bell customer for years and this level of service is decreasing my sense of loyalty.",2
273069,21-OCT-11,14-OCT-11,Sandra,,en,74.15.252.172,margaret.payne@sympatico.ca,13624050,000000120552301,1,1,Transfer me to the correct department,2
273070,21-OCT-11,19-OCT-11,Srinivasan,,en,69.157.249.246,skblais@sympatico.ca,13691741,000000120656047,5,3,nothing the technician was very helpful  ,5
273071,21-OCT-11,20-OCT-11,Karen,,en,174.95.66.4,wolfmanripper@sympatico.ca,13708054,000000120676631,5,4,,4
273072,21-OCT-11,20-OCT-11,Asir raja,,en,74.14.118.167,helen.devey@sympatico.ca,13699514,000000120691145,4,4,"Talking to a person is much better than that stupid service you now have.  I eventually talked to a person and my problems were resolved.  This call was about my telephone with no dial tone, not my computer.",4
273073,21-OCT-11,20-OCT-11,Sana,,en,69.156.7.77,jeanmj@sympatico.ca,13700316,000000120687592,4,4,,4
273074,21-OCT-11,20-OCT-11,Mahender,,en,174.91.219.113,j.w.s@sympatico.ca,13699962,000000120679275,5,5,Resolving my problem using the internet was useless. My email was blocked for 24hrs. I was an innocent party penalised from making a living by an  decision.arbitrary Bell ,3
273075,21-OCT-11,20-OCT-11,Twinx,,en,69.158.89.84,arsenault_2@sympatico.ca,13694888,000000120696964,5,5,nothing,4
273076,21-OCT-11,20-OCT-11,Farhana,,en,76.64.210.142,allan.breen@sympatico.ca,13694468,000000120692925,5,5,"When talking to the technical rep there was some times I had a difficult time understanding her. I can say it was not her fault as I have a hearing problem with higher pitch voices. There was also a problem with my computer so when she told me to type in a command and then click on the run button it would not work. I could tell she was getting frustrated as was I when things were not working like they are suppose to.  It would be nice if the technician could connect to your computer by using your USER ID # to correct the problem and not have to talk back and forth or repeat the questions.  We worked out the problem and it was corrected, getting my computer back to good working order.  I am satisfied on the way the technicianworked thru the problem and got it corrected.",4
273077,21-OCT-11,20-OCT-11,Genevieve-Marie,,en,70.26.123.199,gloucester@sympatico.ca,13699044,000000120691804,5,5,Nothing,3
273078,21-OCT-11,20-OCT-11,Med Ali,,fr,76.65.136.150,andre.gervais049@sympatico.ca,13694608,000000120686365,4,4,,4
273079,22-OCT-11,21-OCT-11,Marlin J.,,en,70.31.114.213,fittofunction@sympatico.ca,13712738,000000120717647,5,5,It would be nice to inform customers that watching videos etc.may result in going over your internet usage package and be charge extra.,3
273080,22-OCT-11,21-OCT-11,Farah,,en,64.231.227.16,cecilwilcox@sympatico.ca,13710676,000000120714635,4,4,nothing,5
273081,22-OCT-11,21-OCT-11,Samantha,,en,70.30.96.251,williebird@sympatico.ca,13721962,000000120714556,5,5,"The last thing I am is bias or racist.  But I will tell you how happy I was to have my call answered so quickly by a rep. She was awesome and had my modum/wifi problem fixed in like 2 mins. She also spoke perfectly clear English.  I have made enquiries in the past where offshore workers have made my enquiries more difficult to bring to a succesful conclusion in an appropriate amount of time....lot's of repetition of things I was saying etc.
Great job!!!
Jeff",5
273082,22-OCT-11,19-OCT-11,Guylaine,,fr,65.92.141.18,ccassar@sympatico.ca,13680950,000000120658453,3,5,"Mon problème a été résolu grâce à Guylaine employée no XZ361, fidélisation de la clientèle.  Elle a été très polie et a compris mon problème et y a apporté les correctifs nécessaires. Les problèmes de facturation sont récurentes chez Bell.",2
273083,23-OCT-11,21-OCT-11,Melanie,,en,207.164.79.60,hmevans@sympatico.ca,13713800,000000120705229,5,4,,4
273084,23-OCT-11,20-DEC-08,Prisca,,fr,184.145.248.150,www.rene.ca@sympatico.ca,5122463,000000094622801,5,5,vous avez répondu a toute mes attente merci,5
273085,23-OCT-11,22-OCT-11,Raj,,en,70.51.226.79,stefan.smeja@sympatico.ca,13727688,000000120742275,5,5,Reassurance that the new password was secure. (9 characters vs 26),5
273086,23-OCT-11,22-OCT-11,Yosimar,,en,65.93.90.176,maryjs@bell.net,13726038,000000120729409,4,4,"Internet fine, phone fine but Satellite not happy at all. I was given a bundle rate Sept2010 for two years. The bill is different every month even though usage the same. Very poor signal and finally a tech came out and signal at 51% only. He did some adjustments and now at 81%. Even though signal at 1/2 of capacity bill at 100% full time. I want my fixed rate (on my record) from Sept 2010 until Sept 2012 and then the services are out. I am so unhappy with my charges and poor return I would never recommend Bell. My Dad is a retired Bell employee and he would not change to Bell. Please take a moment and look at my history and you will see I have had to call numerous times and I never know what my bill will be. I am retired and I need to know what my costs are. This month I have an$82.00 bill but last was $140.00 and I agreed originally on my ""CONTRACT"" to about $119.00 for 3 services for two years. Please fix this so I do not have to call and vent at one more poor call center person. Thank you, MJ Sekerak",2
273087,23-OCT-11,16-OCT-11,Sebastian,,en,65.93.207.112,smithro@sympatico.ca,13646610,000000120584972,3,2,,3
273088,23-OCT-11,22-OCT-11,Cecilia,,en,184.145.77.47,roslynschwartz@sympatico.ca,13727244,000000120740468,2,1,I have had the same problem resolved with much less difficulty in the past. I presume someone who knew how to resolve the problem could have done so more easily. I was also given information which I believe to be incorrect.,
273089,23-OCT-11,20-OCT-11,Wafa,,fr,174.92.203.152,andr.damours@sympatico.ca,13694598,000000120690168,5,5,Non,5
273090,23-OCT-11,22-OCT-11,Jeannette,,en,69.158.115.225,sselmo@sympatico.ca,13727670,000000120740594,5,5,"Nothing. It was pleasantly efficient.
I was so very relieved when I heard that the customer care representative was located in Central America!  I have had terrible experiences with those from other areas of the globe in the past.  Please continue to employ these most capable representatives. They are restoring my confidence in Bell again.",5
273091,23-OCT-11,22-OCT-11,Jan,,en,70.27.158.121,w.wright@sympatico.ca,13728072,000000120731783,4,4,Checked my internet usage for the period Sept/Oct before billing me for service I did not receive!,3
273092,21-OCT-11,20-OCT-11,Gustavo,,en,69.158.32.52,ladydragon60@bell.net,13701614,000000120683968,5,5,"Absolutely nothing, was very happy with Gustavo indeed, 5 stars for him, his knowledge,wonderful humor and laughter made the whole experience both educational and enjoyable.",
273093,21-OCT-11,20-OCT-11,Michael,,en,76.71.56.28,hapau@bell.net,13699402,000000120690418,5,5,Nothing. Michael was very helpful and very pleasant to talk with.,5
273573,22-OCT-11,21-OCT-11,John,,en,76.66.133.16,rspeedie@sympatico.ca,13719868,000000120703857,3,2,"1. Last Saturday evening I had a courtesy call from Bell to offer me an upgraded internet service - my call display showed a 1-800 or 'Unknown' # - could have been anyone. You should display Bell, so we know the call really is coming from you.
2. Because I couldn't really authenticate the caller was from Bell, I was reluctant to answer the authentication questions she was asking me! She hung up on me. 
3. Another nice agent called back on Sunday; offered me upgraded internet service; arranged for a Bell technician to come between 6-9 on Thursday evening. A few days later a modem arrived in a box and I kept it, unopened, for the Technician.
4. Thursday evening, I waited - no one showed up. 
5. Called Bell the next day - very nice agent checked and confirmed that the techie did come, but did wiring work OUTSIDE. So now I have to figure out what to do with the modem. This happens to be a very busy time and it may be a month before I get to open that box. 
Opinion: Process was not well explained; Call Centre training required. And I hope the call where she hung up on me was recorded.",
273574,22-OCT-11,21-OCT-11,Bhavana,,en,70.26.161.239,margaret.sawicka@sympatico.ca,13716826,000000120717976,3,5,There are times when it's difficult to understand the representatives.,4
273575,22-OCT-11,21-OCT-11,Yosra,,fr,65.93.3.166,gabrielle.winner@sympatico.ca,13713008,000000120701310,5,5,J'ai eu un très bon service de Youssa une dame très gentille et patiente cela n'était pas le cas dans le passé avec d'autres de vos employés.Donc on verra dans le futur avant que je réponde absolument à votre prochaine question,3
273576,22-OCT-11,21-OCT-11,Diaraye,,fr,174.88.163.170,yves.beaupre@sympatico.ca,13722166,000000120703419,3,1,Pouvoir communiquer par courriel avec un quelqu'un capable de régler mon problème,
273577,22-OCT-11,21-OCT-11,Diane,,en,70.51.21.109,milanj.cardone@bell.net,13717472,000000120710563,3,3,The rep. on the phone needed to listen and take her time and speak clearly. It must have took nearly 5 minutes or more to get my phone number clearly. I repeated myself about 7 to 10 times. ,3
273578,22-OCT-11,21-OCT-11,Carlos,,en,69.157.59.219,kandy.dumm@sympatico.ca,13715284,000000120724540,5,5,Not a thing it was taken care of asap and the young man on the other end was out standing ,5
273579,22-OCT-11,21-OCT-11,David,,en,64.229.138.206,mdanylyszyn@sympatico.ca,13717212,000000120718380,5,5,nothing,5
273580,22-OCT-11,21-OCT-11,Maria,,en,70.48.2.109,Jsmcbane_9@sympatico.ca,13708542,000000120709950,5,5,,4
273581,22-OCT-11,21-OCT-11,Mark,,en,204.101.237.139,jagrut@bell.net,13714200,000000120723647,4,2,,5
273582,22-OCT-11,21-OCT-11,Bhavana,,en,74.14.116.153,daju@sympatico.ca,13711378,000000120711657,5,4,,5
273583,22-OCT-11,21-OCT-11,Moemen Belleh,,en,70.51.35.159,tantrumndax@sympatico.ca,13721132,000000120711576,1,1,You could have done the one thinkgs I asked for!  I wanted someone to come see my Internet problem first hand.  I was refused.  Also your rep kept  calling me Mis instead of Mr after I repeatedly corrected him.  Worst service ever. I'm 95% sure to switch to an other provider.  Thanks for nothing.  ,1
273584,22-OCT-11,21-OCT-11,Rym,,fr,76.69.111.121,rejane.dubreuil@sympatico.ca,13719354,000000120701357,5,5,,5
273585,22-OCT-11,21-OCT-11,Hanene,,fr,76.68.196.205,denisep69@sympatico.ca,13711738,000000120709964,5,5,,5
273586,22-OCT-11,21-OCT-11,Mariem,,fr,69.157.87.149,lgilbert3@sympatico.ca,13716000,000000120703914,1,1,on me dit que je suis limiter a 14 MO pour une piece jointe que je veux envoyer de 17.9Mo et que mon ami qui est de videotron le peux et on m'a envoyer chez Microsoft qui me charge $50 pour m'aider.La solution est que je change de fournisseur internet.,2
273587,22-OCT-11,21-OCT-11,Carolina,,en,207.164.79.71,regan.thomas@bell.net,13719330,000000120725837,3,2,Offer a free upgrade from Fibe 6 to Fibe 16 as an apology for serving me an average of 1.34 Mbps download when I am paying for 6 Mbps.,2
273588,22-OCT-11,20-OCT-11,Juan Carlos,,en,67.71.150.14,findlay@sympatico.ca,13698360,000000120676410,5,5,,5
273589,22-OCT-11,21-OCT-11,Ramzi,,fr,184.163.49.86,lo2000@sympatico.ca,13716234,000000120709408,3,3,,4
273590,22-OCT-11,19-OCT-11,Ousmane,,en,174.92.55.77,lauriecarson@sympatico.ca,13686746,000000120661732,,,"Get your billing department staightened out that is always the problem, Note that don't know and not sure are chosen because i won't know if anything has been fixed until my next billing",2
273591,22-OCT-11,21-OCT-11,Rodolfo,,en,70.27.20.160,jgrace13@bell.net,13714628,000000120720448,4,2,,4
273592,22-OCT-11,21-OCT-11,Anis,,fr,74.14.211.221,ggeorges001@sympatico.ca,13713222,000000120725255,5,5,,5
273593,22-OCT-11,21-OCT-11,Jeffery,,en,184.151.63.179,sheldonheath@sympatico.ca,13720374,000000120715662,3,2,"A friend called Bell Sympatico and was given totally different advice how to clear a spam - sent to me accidently. So, it is confusing. She was told to change password and I to do only a virus scan.",4
273594,22-OCT-11,21-OCT-11,Carlos,,en,70.31.105.179,mgloedige@bell.net,13717308,000000120722042,5,5,"nothing. Charles was absolutely excellent, Am very impressed with this young man.",5
273595,22-OCT-11,21-OCT-11,Silverious,,en,70.50.51.213,edpolo@sympatico.ca,13712314,000000120709254,4,4,Utilise Canadian resources.,3
273596,22-OCT-11,21-OCT-11,Salwa,,fr,64.231.146.214,tk.kuko@sympatico.ca,13721390,000000120712835,5,5,absolument rien,5
273597,22-OCT-11,21-OCT-11,Abdul,,en,76.71.88.163,christinelloyd@bell.net,13710934,000000120708062,5,5,,5
273598,21-OCT-11,17-OCT-11,Priya,,en,65.95.214.190,amy.meeks@sympatico.ca,13648562,000000120605923,1,1,"Actually send the new modem you said you were going to.  I am now going to be over a week and a half with internet service available for only @ 1 hour a day because the original rep forgot to put the order in.  And today I spent 40 minutes on the phone with you guys to find this out.  And then you make no offers to compensate me for the loss of service that we are paying for.
Absolutely terrible and I know you don't care because it is essentially either you or Rogers for internet.",1
273599,21-OCT-11,20-OCT-11,Sai,,en,70.31.14.103,rick.ross@sympatico.ca,13705532,000000120699375,3,3,Could have been told up front the reason I had trouble was that the Bell site was down.,3
273600,22-OCT-11,21-OCT-11,Christine,,en,70.51.11.182,jayfoure@bell.net,13714354,000000120701545,4,4,"When I called the first time about 5 minutes before, your rep. (not Christine) took all the information and then flushed me while trying to get an answer for me and I had to call back and start all over.  This is a common occurrence at Bell!",3
273601,24-OCT-11,23-OCT-11,Osman,,fr,70.51.200.172,benoitblanchet@sympatico.ca,13729056,000000120745769,1,1,"La ligne a été coupée, il aurait fallu me rappeler car j'ai du attendre + de 30 min pour être servi ",1
273602,24-OCT-11,23-OCT-11,Maurice,,fr,70.51.200.172,benoitblanchet@sympatico.ca,13729054,000000120746437,5,5,,5
274058,21-OCT-11,20-OCT-11,Anne,,fr,70.51.6.177,perusse.ca@sympatico.ca,13704736,000000120677787,2,3,"1/ Que le tarif LOYAUTÉ s'applique automatiquement car je suis avec Bell internet depuis 1992; donc me faire crédit de 2 fois 10$ pour les 2 mois passés, et renouveler ce tarif à chaque année sans que j'aie besoin de vous rappeler.
2/ Me prévenir que je recevrais un nouveau modem pour remplacer celui que j'ai déjà
3/ Me prévenir que des frais de 50$ s'appliquent sur le nouveau modem
4/ Me dire que ce nouveau modem permettrait une connexion plus rapide. Cependant après 4 tests de rapidité, je constate que la vitesse n'a pas changé (tests exécutés chez Speedtest.net et DGroup test).",4
274059,21-OCT-11,20-OCT-11,Omar,,fr,70.30.178.67,h__fournier@sympatico.ca,13699338,000000120676727,1,1,"régler le problème !
Omar a été très gentil, mais ma connection à mon courriel est toujours en défaut. Je pense sérieusement à changer mon courriel. Robert St-Denis.",2
274060,21-OCT-11,20-OCT-11,Brianna,,en,76.65.32.7,janbelzun@sympatico.ca,13700092,000000120682641,4,4,A reduction in charges to make a change in my service. I have not checked the competition to date but will in future.,2
274061,21-OCT-11,20-OCT-11,Dawood,,en,50.101.225.250,dave.hawthorne@sympatico.ca,13697106,000000120685066,5,4,possibly give a positive indication of a follow up call to check on whether problem has been resolved,5
274062,21-OCT-11,20-OCT-11,Ramzi,,fr,174.92.189.210,f.normand@sympatico.ca,13698190,000000120699269,5,5,Il m'a donné des informations supplémentaires pour utilisation d'internet lors de voyage. Ce sera plus facile pour moi.  ,5
274063,21-OCT-11,19-OCT-11,Melvin,,en,70.55.1.221,revken@sympatico.ca,13690478,000000120653307,5,4,"As an 80 year old senior I find the process ""If you want such & such press, what ever"" confusing and frustating.  But once I got a real person, everything went fine.",4
274064,21-OCT-11,20-OCT-11,Mohammed shafeeq,,en,69.157.59.179,jafeica_1@sympatico.ca,13700038,000000120698124,1,1,"This was a second call to a tech resulting from being cut off from a previous call. I was then on with this tech for an extended period and he decided to transfer me to a senior tech. This resulted in anoth long wait and then when I got the new tech, he was in the wrong department. Either way the problem remain unresolved. This is the worst service I have ever experienced. Absolutely the worst.",1
274065,21-OCT-11,20-OCT-11,Nandhini,,en,64.231.143.195,ken.macauley1@sympatico.ca,13701280,000000120690933,5,5,Nothing.,5
274066,21-OCT-11,15-OCT-11,Mudilyar,,en,67.70.88.173,Graham10@bell.net,13629106,000000120578561,2,1,The agent was unable to help fix my corrupted Bell internet security on a Saturday(understandable).  I did not get a call from a superior until 5:30PM on the Monday.  Already too late as I had to pay someone else to fix it,3
274067,21-OCT-11,20-OCT-11,Zoubeir,,fr,69.156.62.220,jlagoa@sympatico.ca,13700600,000000120681013,5,4,,5
274068,21-OCT-11,20-OCT-11,Mauricio,,en,184.151.127.144,cmkk@sympatico.ca,13696626,000000120681473,2,1,Allow cancellation of internet service,2
274069,21-OCT-11,19-OCT-11,Amany,,fr,69.156.84.81,bich.nguyen@sympatico.ca,13680176,000000120660777,5,5,"J'aurais aimé recevoir un courriel de confirmation de la transaction avec ce qui était entendu (services et prix). Sinon, tout était très satisfaisant.",5
274070,21-OCT-11,21-OCT-11,Paul,,en,74.15.88.71,ahali@sympatico.ca,13694274,000000120700732,4,4,U dont offer any thing unless customer asks for it,4
274071,21-OCT-11,20-OCT-11,Chenrup,,en,76.67.157.241,germil@sympatico.ca,13698856,000000120690048,5,5,,5
274072,21-OCT-11,20-OCT-11,Claudia,,en,76.69.135.77,g.r.comrie@sympatico.ca,13698592,000000120676530,5,5,"Your call centre system dropped my first call - actually, the Bell rep could not hear me, but I could hear her. One would think, being the telephone company, you could make your own telephones work???? 

Anyway, once I called back and got another connection, I got the answers I needed.  GRC  ",5
274073,21-OCT-11,18-OCT-11,Mourad,,fr,174.95.112.2,pare22@sympatico.ca,13674492,000000120624579,5,5,Rien,5
274074,21-OCT-11,20-OCT-11,Lawrence,,en,174.95.48.115,bkennedy@bell.net,13695546,000000120677145,4,5,,5
274075,21-OCT-11,20-OCT-11,Sean,,en,70.50.53.244,areuther@sympatico.ca,13694834,000000120678614,2,2,,2
274076,21-OCT-11,20-OCT-11,Emmanuelle,,en,70.27.29.186,johndavid@sympatico.ca,13700764,000000120688972,4,3,still email problems,4
274077,21-OCT-11,27-JUN-11,Lucie,,fr,76.67.203.233,cubitus@sympatico.ca,12428445,000000118074090,1,1,"21 Octobre 2011.
Voilà près de 11 ans que vos 
employé(e)s négroïdes (oui, comme dans sales nègres et sales négresses) s'amusent à me harceler au téléphone, sur mon compte courriel et internet qu'ils piratent sans arrêt, et ils sont la raison pour laquelle j'ai quitté votre service Expressvu, car ces nègres interrompaient mon service juste pour pouvoir me traiter comme un chien au téléphone à me dire de me taire et d'écouter.
Voici plus de 2 mois que je reçois des téléphones de vos employées négroïdes qui m'appellent de 5 à 6 fois par semaine en prétendant m'appeler pour me vendre des merdes de bell, mais en fait c'est juste pour m'écourer, alors que vous aimiez sucer du nègre, recevoir des pins dans le cul par des nègres, tolérer leurs odeurs d'anus dilater et d'infections phongiques vaginales, effectivement cela vous regarde; mais moi le coeur me lève juste à penser à un nègre ou une négresse, alors mettez-leurs des laisses et des muselières qu'ils arrêtent de m'écoeurer.
Sincèrement,
Denys Picard",1
274078,21-OCT-11,20-OCT-11,Tyrone,,en,70.27.2.201,marksrob@sympatico.ca,13702798,000000120679950,1,1,Assess the problem with more patience. ,2
274079,21-OCT-11,20-OCT-11,John,,en,70.54.7.159,hkamerman@sympatico.ca,13699632,000000120677866,5,5,I was completely satisfied ,5
274080,21-OCT-11,20-OCT-11,Krishidhar,,en,174.92.80.37,jeanniemac@sympatico.ca,13700330,000000120688627,4,5,,5
274081,21-OCT-11,20-OCT-11,Kishore,,en,70.27.2.201,marksrob@sympatico.ca,13702800,000000120681237,5,5,Nothing at all,4
274082,21-OCT-11,20-OCT-11,Ahmed,,en,74.14.97.126,ebaumgarten@sympatico.ca,13697810,000000120692256,1,1,"His voice was distant, I told him several times I couldn't hear him well, he did not react to that. I  may be wrong, but to me he sounded very impatient, patronizing and un-willing to help. I told him I it was not working for me. I terminated the call without having anything solved, and I told him so. I said ""Sir, I am going to hang up because this is not working for me at all.""",1
274083,21-OCT-11,20-OCT-11,Jeffery,,en,76.67.44.158,wheelers@bell.net,13707968,000000120689279,5,4,"Jeff was very good at looking after me. nothing else he could have done. he was pleasant, and asked lots of questions. And answered mine. thank you!",5
274084,21-OCT-11,17-OCT-11,Carlos,,en,65.94.121.110,griffon-22@sympatico.ca,13653324,000000120613357,1,1,do what you are asked to do correctly and properly.  don't make stupid mistakes.,1
274085,22-OCT-11,17-OCT-11,Sabha,,en,70.55.49.12,jjcase2@sympatico.ca,13654758,000000120604051,5,5,everything went very well,5
274086,22-OCT-11,19-OCT-11,Nizar,,fr,174.89.213.73,jeankatalan@sympatico.ca,13685130,000000120665238,5,5,,5
274572,21-OCT-11,20-OCT-11,Preethi,,en,70.31.227.15,cajun-01@sympatico.ca,13695982,000000120687670,4,5,,5
274573,21-OCT-11,19-OCT-11,Karen,,en,74.14.153.180,ernst.t.eifosk@bell.net,13682948,000000120670504,3,3,"To provide some more details on the website home page, and what type of home pages are available.",5
274574,21-OCT-11,20-OCT-11,Sabha,,en,174.91.45.182,nfldr@sympatico.ca,13704058,000000120697438,5,5,everything was great - thank you,5
274575,21-OCT-11,11-OCT-11,Anne,,en,76.69.19.104,ly.moulton@sympatico.ca,13582332,000000120459848,4,4,,4
274576,21-OCT-11,12-OCT-11,Mehdi,,fr,69.159.93.67,therese.marchand@sympatico.ca,13602104,000000120511992,5,4,Une réparation du service plus rapide.,5
274577,21-OCT-11,20-OCT-11,Raul,,en,70.48.53.103,mick.lise2@sympatico.ca,13703370,000000120699128,4,5,Explain in more detail why my specific problem occurs as this is the third time in the past six months that we have encountered a similar problem.,4
274578,21-OCT-11,17-OCT-11,Yao,,fr,69.159.93.67,therese.marchand@sympatico.ca,13662388,000000120613969,5,4,"Réparé plus rapidement, si celà estpos-
sible.",5
274579,21-OCT-11,20-OCT-11,Nizar,,fr,174.93.232.61,mariette.boudreau@sympatico.ca,13702692,000000120699596,3,2,La personne qui m'a répondu aurait  dû donner les informations pour rétablir le contact d'internet.  Chose qui pouvait être faite le même soir.,5
274580,21-OCT-11,20-AUG-11,Monette,,en,70.27.129.155,neralcam@sympatico.ca,12963831,000000119311391,5,5,"The person from India was outstanding.
Excellent command of English and explained things clearly and professionally.",5
274581,21-OCT-11,03-OCT-11,Hridesh,,en,70.27.10.231,r.bauer@sympatico.ca,13495014,000000120320091,4,4,,4
274582,21-OCT-11,18-OCT-11,Makram,,fr,70.30.188.11,rioux.jeannot@sympatico.ca,13675512,000000120642104,5,5,"ma vraie adresse hotmail est : jeannot_rioux@hotmail.com, c'elle que votre représentant ma écrite sur mon ordinateur présentement. J,aimerais SVP que vous me redonner ma vraie adresse hotmail, car tous mes contacts et amis ont cette adresse, mes comptes bancaires etc.....    MERCI de votre compréhension.",5
274583,21-OCT-11,19-OCT-11,Henry,,en,174.94.59.50,pitts8@sympatico.ca,13689924,000000120671382,1,1,"as per ref # 120674793 and  ref # 120701974 someone was to have called re the loss of my address book during the ref # 120671382 call
to date both pre arranged appointments of 6:00 pm Oct 20 and 6:30 pm Oct 21 have not been kept
it has become completely obvious the BCE dose not care about it's customers 
I will have to consider it's competition as a source for phone internet and television
",1
274584,21-OCT-11,20-OCT-11,Vikram,,en,69.156.83.121,dougandlois.pearl@sympatico.ca,13697637,000000120679201,5,5,Nothing,5
274585,21-OCT-11,13-OCT-11,Jose,,en,174.91.65.131,asalvatore@bell.net,13604114,000000120532173,3,3,Recommend to release a technition immediately to our address without any hesitation.,4
274586,21-OCT-11,20-OCT-11,William,,en,70.27.65.227,ginter@sympatico.ca,13698994,000000120700221,4,5,,4
274587,22-OCT-11,21-OCT-11,Maher,,fr,174.92.191.236,michel.rafferty@sympatico.ca,13703320,000000120700568,5,5,,5
274588,22-OCT-11,20-OCT-11,Marlin J.,,en,70.26.74.170,wayne.weir@sympatico.ca,13707918,000000120677879,5,5,"I would like to receive a confirmation email detailing the package that was promised to me.  There have been instances in the past where promises were made to me, only to find out a few days later that my interpretation of the details were incorrect.",5
274589,22-OCT-11,21-OCT-11,Sana,,fr,174.92.226.106,alain.bourgie@sympatico.ca,13708964,000000120701259,5,5,,5
274590,22-OCT-11,20-OCT-11,Charles,,en,174.91.101.92,bgg001@sympatico.ca,13695426,000000120679179,4,4,,4
274591,22-OCT-11,21-OCT-11,Melanie,,en,65.93.149.86,fran.mike@sympatico.ca,13712812,000000120703985,3,2,your not willing to budge to much on your pricing especially when theres so much competition out there.i think to keep the business you should match what other companies are offering like rogers half off for the first 6 months. ive been a long time customer and i feel you could have done better tnen making me drop some things to bring my price down.cuttomers are just going to go elsewhere. thanks,2
274592,22-OCT-11,21-OCT-11,Salvador,,en,64.229.42.239,lerascanindo@sympatico.ca,13715960,000000120713895,4,4,,4
274593,22-OCT-11,20-OCT-11,Sami,,en,174.95.60.147,rosariomary@sympatico.ca,13705828,000000120675714,5,5,"Your Customer service Officer went an extra mile to resolve my problem, which I did not expect. ""Excellent""",5
274594,22-OCT-11,21-OCT-11,Mark,,en,76.65.11.43,terrancepulham@sympatico.ca,13721222,000000120701879,5,5,nothing ,5
274595,22-OCT-11,21-OCT-11,Aleem,,en,174.88.205.117,briangough@sympatico.ca,13710224,000000120723970,2,1,I requested a supervisor to call me back and am still waiting. ,
274596,22-OCT-11,21-OCT-11,Venkatesh,,en,76.69.29.69,glg77@bell.net,13713358,000000120710072,2,2,they did tell me that I had too many email in my system -  but I had to delete them all myself -  that is a plus -  they finally just left -  left me dangling -   but I did get it resolved,5
274597,22-OCT-11,21-OCT-11,Eduardo,,en,65.93.88.30,jmcammaert@sympatico.ca,13714738,000000120719372,5,5,,5
274598,22-OCT-11,21-OCT-11,Hemavathi,,en,174.89.196.193,bhunt@bell.net,13709906,000000120708118,5,5,"Nothing, everything was done just fine",5
274599,22-OCT-11,21-OCT-11,Hassan,,fr,70.29.247.89,e.schwob@sympatico.ca,13712262,000000120721193,2,2,"en fait il n'y avait pas de panne, j'ai fini par rétablir le fonctionnement de mon modem alors que votre employé m'a dit qu'il était hors d'usage et qu'il fallait m'en envoyer un autre.   Or, finalement il marche très bien",3
274600,22-OCT-11,21-OCT-11,Claudia,,en,207.219.69.226,reehc@sympatico.ca,13719326,000000120725333,4,3,The problem is a MAC issue not a bell one,5
274601,22-OCT-11,20-OCT-11,Kathy,,en,64.229.236.68,colted@bell.net,13696670,000000120693639,5,3,"the tech person over the phone tried very hard to reboot our modem and was very freindly. however the tech person who is supposed to come over has left a garbled message with no return phone number.ticket number is 9363322



t",3
274602,22-OCT-11,19-OCT-11,Bhavana,,en,76.64.98.41,marjer@sympatico.ca,13687842,000000120667966,5,5,"You reacted very quickly, but I did have to make a second call.",5
274603,22-OCT-11,20-OCT-11,Rene Jose,,en,70.49.26.2,ted.warning@sympatico.ca,13707244,000000120683040,3,2,Fix the speed on my Internet.,
274604,22-OCT-11,23-SEP-11,Charles,,fr,64.229.128.224,helene.charest@bell.net,13371034,000000120084943,5,5,,5
274605,22-OCT-11,21-OCT-11,Rey Ivan,,en,65.92.92.232,pjdevisser@sympatico.ca,13718866,000000120701473,,,"Satisfaction should be quaranteed or service should be free. I spent at least 15 minutes for a lousey $5 credit: my time is more valuable. Called in July, August, and October about incorrect/overbill. Credit given and assurance of correction, but bill still not correct. Now I'm still not sure because although Ivan says it is fixed and gave a Conf # 120701473, the followup email for Transaction# 13616878 says ""One Time"" credit. So I still will have to wait and see if the next month is actually correct. With 3 calls I sure do not have the confidence in Bell at all.",1
273094,21-OCT-11,20-OCT-11,Jack,,en,174.92.113.208,lesdot@sympatico.ca,13701838,000000120681232,1,1,"I phoned on my cell to report no service phone/internet. The phone has just been connected 10am next day. Reason too many people in the box and due to maintenance on the box ours was dissconnected in error!!!!!!!
This call only gave me advice how to reconnect modem when service was fixed!!!! Hopeless.",2
273095,21-OCT-11,20-OCT-11,Teri,,en,70.24.95.74,WEBELL7@bell.net,13694020,000000120685046,5,5,,5
273096,21-OCT-11,20-OCT-11,Ashley,,en,76.70.109.43,rjanzen@bell.net,13705570,000000120691802,5,5,,5
273097,21-OCT-11,20-OCT-11,Walid,,fr,174.93.251.58,dperron003@sympatico.ca,13697654,000000120698580,5,5,J'ai dû attendre plus de 30 minutes au téléphone pour avoir accès à un conseiller.  La musique était irritante et le message aux 30 secondes agaçant à la longue.,5
273098,21-OCT-11,20-OCT-11,Charles,,en,70.52.186.240,krishnad@sympatico.ca,13701514,000000120683166,4,4,My next bill will tell if the experience was as good as it was given.Charles appeared to be very knowledgeable and responded well to the inquiries.Although I did not speak with him my computer support was pleased with his responses.Thank you.,4
273099,21-OCT-11,20-OCT-11,Sylvie,,en,174.88.91.168,l.rose1@sympatico.ca,13701576,000000120690202,5,5,nothing,5
273100,21-OCT-11,20-OCT-11,Ritwik,,en,184.145.52.210,bretro22@sympatico.ca,13695777,000000120685432,5,5,,5
273101,21-OCT-11,19-OCT-11,Erika,,en,70.49.0.116,crowther2@sympatico.ca,13681514,000000120648680,3,3,I asked for a confirmation in email of my change of services and 2 days later I am still waiting for it. Not very good on the follow up!,2
273102,21-OCT-11,20-OCT-11,Giovanni,,en,69.156.109.250,njalway@sympatico.ca,13704150,000000120697841,5,4,,4
273103,21-OCT-11,20-OCT-11,Khalil,,fr,69.157.129.149,robertduhamel@bell.net,13705676,000000120677285,5,5,"Rien, le travail de Khalil fut impeccable. Respect, écoute, professionnalisme et bonne humeur; un client ne peut attendre davantage d'un conseiller.",5
273104,21-OCT-11,20-OCT-11,Juan Paolo,,en,70.54.81.200,brenda.ross@sympatico.ca,13695758,000000120682299,5,5,"Nothing, Everything was great!",5
273105,21-OCT-11,20-OCT-11,Alejandro,,en,65.95.245.168,marrog@bell.net,13702818,000000120693324,5,5,,5
273106,21-OCT-11,20-OCT-11,Sylvie,,en,174.95.135.156,JBgrammie@sympatico.ca,13693812,000000120674657,5,5,everything was fine,4
273107,21-OCT-11,20-OCT-11,Troy,,fr,70.26.176.246,brennan_8@sympatico.ca,13695770,000000120688519,4,4,"M'Offrire en tant que client chez Bell
depuis plusieurs années tout noveaux
forfaits pouvant être avantageux pour 
moi.",4
273108,21-OCT-11,20-OCT-11,Ines,,fr,70.26.176.246,brennan_8@sympatico.ca,13695772,000000120686734,4,4,,4
273109,23-OCT-11,21-OCT-11,Srinivas,,en,174.95.188.24,gareth.llewellyn@sympatico.ca,13713054,000000120718477,4,4,Technician did not verify Internet was operational or inform us of the need to reset our wireless password before leaving.  This left us to call support for further instruction.,4
273110,23-OCT-11,21-OCT-11,David,,en,74.12.190.254,hannah.be@sympatico.ca,13713644,000000120713388,5,4,LENGTH OF TIME TO ACTUALLY TALK TO A REAL PERSON,4
273111,23-OCT-11,18-OCT-11,Wynbert,,en,70.29.15.89,dot41@sympatico.ca,13667622,000000120643602,5,4,,5
273112,23-OCT-11,20-OCT-11,Rene Jose,,en,76.64.134.79,craigann@sympatico.ca,13696752,000000120696729,5,5,,4
273113,23-OCT-11,22-OCT-11,Mark,,en,69.77.189.7,moron@sympatico.ca,13726340,000000120741618,1,1,"- very difficult to understand his English.  I had to ask him to repeat his sentence many times

- your Bell rep was clearly following a pre-defined script.  The script did not match my problem.  We wasted a lot of time checking things that were completely irrelevant

- my problem is still not resolved!
- I still do not have internet service at home

YOUR OFF-SHORE SUPPORT CENTRES ARE COMPLETELY USELESS",1
273114,23-OCT-11,22-OCT-11,Jamie,,en,70.29.12.209,barb.pauk@sympatico.ca,13722916,000000120741134,5,5,Nothing- I had accidentally unplugged my modem during furniture moving. False alarm. I apologize for the inconvenience.,5
273115,23-OCT-11,22-OCT-11,Fathi,,en,74.15.136.95,v.esposito@sympatico.ca,13727984,000000120732153,5,4,just having a simple password easy to remember,5
273116,23-OCT-11,22-OCT-11,Ali,,en,174.95.44.10,christopher.hill@sympatico.ca,13723410,000000120732383,5,5,Nothing.  Technician 'Ali' was polite and understood what I needed.,5
273117,23-OCT-11,21-OCT-11,Kaouther,,fr,69.159.165.120,videort@bell.net,13721724,000000120715181,4,4,Nous aviser par courriel des modifications concernant l'augmentation de tarif du router et de la possibilité de l'acheter au lieu de le louer.,3
273118,23-OCT-11,22-OCT-11,Georges,,fr,74.15.156.59,martin.p@bell.net,13726010,000000120735363,3,2,"Avoir du service  quand nous téléphonont et en plus les personne au bout du fils ne sont pas former pour nous répondre, et le temps d'attendre au téléphoner dépasser largement les 30 minutes hier j'ai attedu au bout du téléphone 52 minutes se qui est pas acceptable.",1
273119,23-OCT-11,23-OCT-11,Badreddine,,fr,174.93.245.101,daniel.mcmahon@bell.net,13723586,000000120743420,5,5,J'ai été très satisfait du service de Badreddine Mabrouk ce qui n'est pas le cas de ma demande antérieur...,4
273120,24-OCT-11,22-OCT-11,Tiwari,,en,174.91.120.239,dayphope@bell.net,13723656,000000120741570,2,1,"She did not dispatch a service person. I called back Sunday, discovered she had not done so, and had one dispatched. He attended today and fixed the problem. ",3
273121,24-OCT-11,17-OCT-11,Philo,,en,67.71.84.228,jbeardsall@sympatico.ca,13654416,000000120602663,2,1,I STILL HAVE NO ACCESS TO MY BELL ACCT. AND I DON'T LIKE THE IDEA OF GIVING MY PIN # TO SOMEONE IN INDIA.,1
273122,24-OCT-11,20-OCT-11,Kurt,,en,70.54.214.170,bradjk@sympatico.ca,13695722,000000120676973,5,5,"Nothing that Kurt was responsible for--an earlier call to disconnect my service was ignored it seems (though it seemed arranged during that call inc the final bill address change which was on file,  the actual disconnection was not processed). Kurt solved the situation inc the one month credit since I now was much less than 30 days from my disconnection.
",4
273123,24-OCT-11,10-OCT-11,Paul,,en,65.94.172.171,CarolOlshefsky@sympatico.ca,13565012,000000120453637,5,5,Nothing else since Paul helped me right away.,5
273124,24-OCT-11,13-OCT-11,David,,en,70.50.57.244,renee_bailey1980@bell.net,13613546,000000120532571,4,4,,3
273125,23-OCT-11,22-OCT-11,Ronda,,en,174.88.90.145,docwaller@sympatico.ca,13723812,000000120737602,5,5,"This agent was superb! She was intelligent, kind, and knowledgable.",5
273126,23-OCT-11,22-OCT-11,Manuel,,en,174.89.18.219,gord1@bell.net,13724442,000000120731479,5,5,"Actually, I have no complaints.",5
273127,23-OCT-11,22-OCT-11,David,,en,74.12.191.17,fhberkin@sympatico.ca,13724132,000000120736328,5,5,nothing,5
273128,23-OCT-11,23-OCT-11,Lobna,,fr,70.53.147.109,bossegilles@sympatico.ca,13723094,000000120743553,4,2,,5
273129,23-OCT-11,21-OCT-11,Greg,,en,74.12.23.155,deb.hendricks@sympatico.ca,13711672,000000120712323,5,5,"Nothing could have been better, the sales rep was fantastic and helped me alot.",5
273603,24-OCT-11,23-OCT-11,Souhail,,fr,70.31.222.248,laurin.lussier@sympatico.ca,13732154,000000120747496,1,2,Chqnger mon modem maintenant et non pas quand je vais avoir le même problème pour la 3ieme fois,2
273604,24-OCT-11,23-OCT-11,Jean,,en,174.95.218.203,intralab@sympatico.ca,13731194,000000120749834,5,5,"Customer service was busy as the waiting period was very long. Not sure if was due to the quantity of calls, not enough CSR's or because it was the weekend.",5
273605,24-OCT-11,23-OCT-11,Akrem,,fr,67.70.100.251,irilys@sympatico.ca,13731208,000000120747879,,,"le diagnostic du problème (modem brisé) aurait pu être fait dans les premières minutes de mon premier appel, au lieu de cela, ça a pris 3 jours et c'est le technicien à la maison qui a vu tout de suite le problème",2
273606,24-OCT-11,27-SEP-11,Mohamed Khalil,,fr,74.14.211.32,lisettefournier12@bell.net,13418882,000000120171949,4,2,"Désolée du retard, J'ai répondu pas vraiment au point 2 parce que si le sujet de mon appel était concernant la mémoire virtuelle insuffisante et ralentissement d'ouverture du système depuis que j'ai l'antivirus Bell sur mon ordi sans fil, je n'ai pas encore fait ce qui a été conseillé, soit de faire augmenter des GIGS... Je n'avais pas ce problème de ralentissement, et manque de mémoire, avec l'antivirus précédent. Si le sujet était assistance pour le changement de mot de passe oui tout est o.k. Très bon service.",4
273607,24-OCT-11,21-OCT-11,Mark,,en,174.95.194.75,terryshea@sympatico.ca,13721232,000000120712642,5,5,,5
273608,24-OCT-11,15-OCT-11,Hechmi,,fr,174.93.125.35,elkadimohammed@bell.net,13631996,000000120579065,4,4,c est d être en courant de tout changement de vous produit ainsi qu on doit profiter nous les clients anciens des spéciaux offert.,5
273609,24-OCT-11,23-OCT-11,Alonia,,en,70.26.109.183,roy.sommerfeld@sympatico.ca,13734094,000000120746268,4,4,"When Bell has to reset some local hardware because my internet and my neighbours internet is down, don't try to tell me that it is my non Bell hardware which was the problem and that my non Bell hardware must be broken.  I followed your representatives steps and directly connected your modem to my computer and after I hung up, I reattached my non Bell wireless router and it works exactly like it did before the internet went down.  Also, right after I hung up with your rep. I checked with my neighbour and their internet was also back up.  It was a miracle.  Just tell me that you had to reset the local switch.  I'm not going to demand a 24 hour credit.  Really a company that knows they are in the wrong should own up to it and credit the customer.  I would certainly respect Bell that much more and highly recommend your service.",3
273610,24-OCT-11,22-OCT-11,Diego,,en,174.88.42.84,lmillion@sympatico.ca,13725652,000000120730187,3,4,Not that the technician wasn't extremely attentative its just that this is the second time in 3 months that I have had to replace my modem.  I have spent far too many hours without my internet and dealing with resolving my connection problems. I used to state that I would never leave Bell. If this happens again - I may think about a different internet provider.,4
273611,24-OCT-11,21-OCT-11,Sarah,,en,70.26.26.104,jediracine@bell.net,13714514,000000120717237,5,5,,4
273612,24-OCT-11,19-OCT-11,Alisia,,fr,24.158.180.102,aalamian@sympatico.ca,13678846,000000120649423,5,5,,5
273613,24-OCT-11,18-OCT-11,Julio,,en,69.156.170.203,mdecicco@sympatico.ca,13673014,000000120627129,3,2, a crdit for going over our GB allocated.,3
273614,24-OCT-11,23-OCT-11,Celina,,en,65.94.196.49,raithbym@sympatico.ca,13733816,000000120749426,4,4,Helped me when I called a week prior with the same issue,3
273615,24-OCT-11,19-OCT-11,Wael,,fr,74.15.214.184,m_gagnon2006@sympatico.ca,13687486,000000120673190,4,5,,5
273616,24-OCT-11,23-OCT-11,Shinoj,,en,76.68.91.184,stevenerinclarke@sympatico.ca,13734594,000000120746581,3,4,"Sorry to say, but your operators need to LISTEN to what we say",3
273617,24-OCT-11,12-OCT-11,Radhika,,en,64.229.206.160,agnelo_6167@bell.net,13589688,000000120512753,1,1,"The problem was not solved and I had to call back the next night.  Did not feel the person understood me. I was quite fustrated when I had to spend time to call again the next night, and actually asked for a experienced person right up front.

",3
273618,24-OCT-11,26-SEP-11,Ahmed,,fr,174.94.81.167,durocher.fortin@sympatico.ca,13399322,000000120137776,1,1,"Passage prochain a Vidéotron

Cela fait 2 mois que je tente de faire corriger vos erreurs de facturation. Le mois dernier les incompétents de commis, ont crédité une erreur de facturation. Sur la facture de bovembre, vous me refacturé les memes frais avec une suprément de retard.

Une erreur est humaine, mais 2 mois d'erreur releve de l'imbécilité.

Je vous donne jusqu'au 2 nov pour avoir une correction par courriel recommandé de ma facture.
J'EXIGE qu'un responsable qui parle le francais m'appel demain (25 oct) a partir de 14:00 au 514-875-2288 poste 442. Il fait mieux d'etre compétant.

Ma fois, fait vous par expres pour perdre votre clientele.

De plus, dois-je transmettre cette plainte a OPC ??

Claude Fortin
compte 117408838",1
273619,24-OCT-11,23-OCT-11,Sihem,,fr,174.93.242.241,scop@bell.net,13727394,000000120742954,2,1,,2
273620,24-OCT-11,23-OCT-11,Osman,,fr,70.30.173.97,marceldamours@sympatico.ca,13732594,000000120744002,5,5,Rien,5
273621,24-OCT-11,19-OCT-11,Karingula,,en,76.71.152.77,bzchestnut@sympatico.ca,13680634,000000120663923,3,4,,4
273622,24-OCT-11,21-OCT-11,Reina,,en,70.24.105.84,bmalone000@sympatico.ca,13710032,000000120725889,4,4,,4
273623,24-OCT-11,29-SEP-11,Kate,,en,66.207.116.1,patricia.kennedy@sympatico.ca,13449094,000000120222836,5,5,,4
273624,22-OCT-11,21-OCT-11,Matthew,,en,70.31.53.74,romarg@bell.net,13719736,000000120701916,5,5,"set a one price system, all the different offers are confusing and you forget your existing customers are your bread and butter .",5
273625,22-OCT-11,21-OCT-11,David,,en,64.228.143.127,erikrobbins@bell.net,13712498,000000120726129,5,5,"no improvement required, service as expected",5
273626,22-OCT-11,21-OCT-11,Sam,,en,174.93.249.39,james.diane@sympatico.ca,13714228,000000120724346,5,5,,4
273627,22-OCT-11,21-OCT-11,Nicholas,,en,70.55.0.69,tom.crawford@sympatico.ca,13721420,000000120715032,5,4,Not caused the problem in the first place.  (It was a password problem.),5
273628,22-OCT-11,21-OCT-11,Zaccheus,,en,65.95.154.154,ben10@sympatico.ca,13709782,000000120708845,5,4,nothing,4
273629,22-OCT-11,21-OCT-11,Bryan,,en,70.51.96.8,wc.sylvester@sympatico.ca,13721852,000000120716175,5,5,The technician was patient and polite.Kudos to his help!!!!,5
273630,22-OCT-11,21-OCT-11,Innocent,,en,74.14.120.176,shawn-darlene@sympatico.ca,13720360,000000120713573,1,1,,3
273631,22-OCT-11,20-OCT-11,Hemavathi,,en,70.52.172.119,imgmac@bell.net,13699812,000000120687795,4,2,It is now Saturday and Sympatico isn't around!!!!! The person I was talking to was helpful.,3
274087,22-OCT-11,21-OCT-11,Alonia,,en,174.95.213.206,gibsonkennedy@sympatico.ca,13713252,000000120704530,5,5,,5
274088,22-OCT-11,21-OCT-11,Felix,,en,70.29.66.93,mariettag@sympatico.ca,13716882,000000120707641,5,5,nothing,5
274089,22-OCT-11,21-OCT-11,Naveenkumar,,en,64.231.80.37,josephdparker@bell.net,13715028,000000120713960,5,5,Hard to understand some of your frenchspeaking cs agents over the yrs / service between english and french agents is like night & day,5
274090,22-OCT-11,21-OCT-11,Hassen,,fr,65.92.216.65,jovic40@sympatico.ca,13715044,000000120725150,1,1,"il na rien fait, il ma dit de rappeler quand le problème  reviens
 ",2
274091,22-OCT-11,21-OCT-11,Alonia,,en,76.64.48.190,storeybook82@sympatico.ca,13720924,000000120721551,3,3,Empathy,3
274092,22-OCT-11,21-OCT-11,Maissa,,fr,76.64.113.103,bouchard.paquin@sympatico.ca,13710138,000000120708074,2,2,,2
274093,22-OCT-11,21-OCT-11,Amadou,,fr,76.67.181.29,pelleal@sympatico.ca,13718702,000000120712785,5,5,TOUT A ÉTÉ PARFAIT. MERCI À RAMZI ET AMADOU.,5
274094,22-OCT-11,21-OCT-11,Mohamed Abdelkader,,fr,209.226.177.79,sangidrolet@sympatico.ca,13720100,000000120704598,5,5,Tout était parfait. Le préposé a été extrêmement patient et courtois et m'a rappelée plusieurs fois parce que j'ai une connexion de base et ne pouvait faire les opérations en ligne tout en lui parlant au téléphone.,2
274095,23-OCT-11,12-OCT-11,Prince,,en,174.94.118.145,marcel.lamarre015@sympatico.ca,13597598,000000120500979,4,4,This person was polite and she help me cause after I talk to hear i decided to stay. But over all not happy with bell. Now i would recommd bell,1
274096,23-OCT-11,22-OCT-11,Mary,,en,67.68.45.137,taheny@sympatico.ca,13727818,000000120736984,5,5,,5
274097,23-OCT-11,22-OCT-11,Carlton,,fr,65.94.176.225,susielanglois@sympatico.ca,13727766,000000120742292,5,5,Rien,5
274098,24-OCT-11,23-OCT-11,Diego,,en,184.148.70.194,spope@sympatico.ca,13734534,000000120745328,5,5,,3
274099,24-OCT-11,23-OCT-11,Ronald,,en,65.95.6.190,pbarber2@sympatico.ca,13733560,000000120746508,3,1,have someone that can solve my problem this is the fourth time had to call regarding the same issue told every time my problem was fixed still happened again if it happens again i will be looking at a new provider,2
274100,24-OCT-11,23-OCT-11,Xenia,,en,67.68.37.82,senegal@sympatico.ca,13734316,000000120752659,2,1,Tech Support did not know how to help me and asked me to contact the manufacturer of my hardware.,2
274101,24-OCT-11,22-OCT-11,Jamila,,fr,76.65.102.100,claude.theoret@sympatico.ca,13723448,000000120732055,3,2,"mon problème n'a pas été réglé c'est par la suite que j'ai réglé le tout 
merci pareil",3
274102,24-OCT-11,22-OCT-11,Karina,,en,76.70.67.235,outdoormoose@sympatico.ca,13726670,000000120731399,5,5,nothing,5
274103,24-OCT-11,19-OCT-11,Mahender,,en,65.92.77.214,wpitcher@sympatico.ca,13693360,000000120660117,1,4,,2
274104,24-OCT-11,23-OCT-11,Porushotham,,en,65.95.212.69,rondavis@sympatico.ca,13734058,000000120751627,5,5,,5
274105,24-OCT-11,23-OCT-11,Eddy,,en,70.48.71.199,imact@sympatico.ca,13731176,000000120749985,1,2, Having some one I can understand!,2
274106,24-OCT-11,23-OCT-11,Martina,,en,76.65.104.185,ssperber@sympatico.ca,13734556,000000120745945,5,5,,5
274107,24-OCT-11,21-OCT-11,Ghislain,,en,70.27.69.71,ddouglas008@sympatico.ca,13711660,000000120706889,2,3,Being able to deal with one person instead of being passed onto 4 different people,2
274108,24-OCT-11,23-OCT-11,Fodie,,fr,70.29.252.220,jeanninemenard1@sympatico.ca,13731440,000000120749441,5,5,Belle réussite,5
274109,24-OCT-11,23-OCT-11,Kranthi,,en,70.30.88.250,sarahjordison@sympatico.ca,13734240,000000120753796,4,4,,3
274110,24-OCT-11,23-OCT-11,Kevin,,en,174.88.219.191,mmik@bell.net,13733028,000000120750902,3,3,Decrease the waiting time.,3
274111,24-OCT-11,23-OCT-11,Gloria,,en,70.24.215.236,tersil1@sympatico.ca,13734778,000000120746456,5,5,,5
274112,24-OCT-11,22-OCT-11,Hector,,en,74.14.149.135,phawreliak@sympatico.ca,13726836,000000120732306,1,1,Not hang up on me!,1
274113,24-OCT-11,23-OCT-11,Oussama,,fr,67.71.69.133,nancybeaudet@sympatico.ca,13733204,000000120751250,5,5,"Très satisfaite du service rendu par monsieur. Il a installé mon service de sécurité internet avec succès. J'avais un problème sur mon ler ordi., j'ai du appeler au moins 4 fois pour me faire répondre , par les personnes qui tentaient de résoudre ce problème, qu'ils essaieraient de trouver la solution pour y remédier mais le problème est toujours pendant... J'ai encore questionné M. Oussama à ce sujet, hier, il a vérifié et selon lui le problème serait relié à "" VISTA "" possiblement incompatible avec Vérification internet de Bell. Il m'a fourni une réponse plausible et je suis satisfaite.  ",5
274114,24-OCT-11,23-OCT-11,Ermany,,en,70.54.102.221,i.rboughner@sympatico.ca,13731142,000000120750634,3,1,"Resolve the issue. The static on the phones is so bad that we cannot make out anything from most calls we receive. This, in turn, causes the desktop computer to be unavailabkle at least 75% of the time. And, yes, we have unplugged all phones, and run into the same problems as soon as any one of them is plugged in.  I am aware that quite a few business in central Etobicoke are also having problems, but this has been going on for about a month now.",2
274115,24-OCT-11,23-OCT-11,Iris,,en,70.50.219.249,podrusk@sympatico.ca,13733716,000000120744632,5,5,I can't really think of anything.  My experience was very good.,5
274116,24-OCT-11,23-OCT-11,Asha,,en,70.27.115.165,simonjens@bell.net,13734440,000000120744697,5,5,,5
274117,24-OCT-11,23-OCT-11,Nabil,,fr,67.70.101.172,letourneau.michel@sympatico.ca,13732234,000000120747985,4,4,"il a fallut que j'achète un modem bell
pour continuer à recevoir votre support
technique suite à un premier appel le
16 octobre j'aurais aimé garder mes
appareils qui après vérifications
fonctionnaient bien.c'est une fille qui
m'a répondu cette journée là.par contre
j'ai apprécié ne pas attendre pour
parler à un technicien aujourd'hui.",4
274118,24-OCT-11,23-OCT-11,Sandra,,en,184.146.73.6,gregellersdorfer@sympatico.ca,13730876,000000120750609,3,1,,
274119,24-OCT-11,21-OCT-11,Karla,,en,204.225.33.9,sofia_melinte@sympatico.ca,13720644,000000120725305,1,1,"Have someone with better English language doing support
Also, better training for the support stuff",1
274120,24-OCT-11,23-OCT-11,John,,en,76.71.54.31,JohnnyK1@sympatico.ca,13728354,000000120746245,5,5,"For all the years I have been with Bell, This Gentlemen who help me to resolve my Computer problem it was the most knowledgeable person. Very Kind, very polite   and easy to understand. He has spent allot of time in order my problem to be solve. ",5
274121,24-OCT-11,23-OCT-11,Gabriel,,en,70.29.88.37,mrowe6@sympatico.ca,13733124,000000120745678,5,5,Nothing.  He was very patient and did not rush me.,5
274122,24-OCT-11,19-OCT-11,Dawood,,en,64.231.17.99,stephenscott100@sympatico.ca,13692076,000000120658193,4,4,I find the Bell site has glitches when I go to log in to see my bill. It never recognizes my password. I find it frustrating.,3
274123,21-OCT-11,01-OCT-11,Vladimir,,en,69.158.90.90,marshallmare@bell.net,13472412,000000120276047,5,4,,5
272639,19-OCT-11,18-OCT-11,Nora,,en,216.185.73.130,carol.price090@sympatico.ca,13665944,000000120636949,3,1,Length of time to try to resolve issue - I was on the phone for 40 minutes and the problem is still ongoing.  Tired of having to be on top of my billing whenever a service has been adjusted - the changes never get reflected on my bill until I call and inquire/complain.,3
272640,19-OCT-11,15-OCT-11,Jose,,en,70.50.62.234,lindagoodchild@sympatico.ca,13634752,000000120577320,4,4,everything was fine,5
272641,19-OCT-11,18-OCT-11,Pavan,,en,70.50.32.254,reidje@sympatico.ca,13675328,000000120624709,4,4,By the second call I had messed up the WEP password and my wireless laptop was not finding a connection to the internet. The rep created a new id and wep for me and I was able to resolve my problem with wireless hookup to my ipod touch.,4
272642,19-OCT-11,17-OCT-11,Cristy,,en,70.31.51.155,dbusby@sympatico.ca,13651194,000000120611985,4,4,"This was my second call within 5 minutes, the first called resolved nothing. Forwarded to tech department, wait was too long so the representative disconnected. Called back and this second call was forwarded to appropriate department, handled well by each rep, and eventually issue resolved quickly. For consistent service I would love to be able to contact this team of representatives the next time I call (two very different experiences).",4
272643,19-OCT-11,18-OCT-11,Mahesh,,en,70.26.145.93,jlwallace@sympatico.ca,13670536,000000120646025,5,5,,5
272644,19-OCT-11,17-OCT-11,Mustapha,,fr,70.30.159.31,brousseau7@sympatico.ca,13649674,000000120617800,5,5,"pas grand chose de plus, car le service a été tellement bon, il faut comprendre que pour moi , ce qui est une montagne de problème est seulement un grain de sable sur une plage pour vous, il a su me sécuriser dans ma panique.
Encore une fois un gros merci à Mistapha aui m'a aidé.",5
272645,19-OCT-11,18-OCT-11,Josi,,en,70.24.95.142,degraaff-reitsma@sympatico.ca,13667172,000000120635366,5,5,shorter wait for an operator and less frequent repetition of the annoying phrase about appreciating your patience,5
272646,19-OCT-11,18-OCT-11,Emer,,en,70.29.200.86,sia_jim@sympatico.ca,13676540,000000120642321,5,4,,4
272647,19-OCT-11,18-OCT-11,Claudia,,en,174.91.60.133,normarookwood@sympatico.ca,13674240,000000120645948,5,5,less time holding for an operator,5
272648,19-OCT-11,18-OCT-11,Raul,,en,70.49.218.146,rrplourde@sympatico.ca,13675876,000000120644959,5,5,"nothing, everything went well",5
272649,19-OCT-11,18-OCT-11,Baltharaj,,en,70.53.211.224,nanmo@sympatico.ca,13673886,000000120636941,5,5,Everything  perfect,5
272650,19-OCT-11,17-OCT-11,Irfan,,en,70.50.46.31,leona.martin@sympatico.ca,13656288,000000120619725,4,4,Less time waiting to get line,4
272651,19-OCT-11,18-OCT-11,Arun,,en,70.26.140.196,elizabeth452000@sympatico.ca,13668022,000000120634059,5,5,You did great..Thank You,5
272652,19-OCT-11,17-OCT-11,Nick,,en,99.243.28.155,fc.MCBRIDE@sympatico.ca,13652406,000000120594004,5,5,"Make your customers aware that when you cancel a service with Bell that you need to phone the right dept. for phone, internet & satelitte. If you don't phone individually you keep paying for services for all three. Very disappointed.",2
272653,19-OCT-11,18-OCT-11,Robbie,,en,67.68.222.177,pasqualotto@sympatico.ca,13674536,000000120624571,4,4,,4
272654,19-OCT-11,18-OCT-11,Mouna,,fr,67.68.105.125,densy60@sympatico.ca,13667250,000000120636760,4,3,"C'était un problème technique spécifique; Ma boîte de réception pour les courriels ne me permettait plus d'envoyer de messages. La conseillère a résolu ce problème.

Mais il n' était plus possible par la suite de voir ou de consulter les ""Messages envoyés"". 

La conseillère a néanmoins été dévouée et patiente.

Ma seule déception finalement est de ne toujours pas  être capable de visualiser les messages qui ont été envoyés précisément le 18 octobre 2011 en après-midi de ma boîte courriel Sympatico.",4
272655,19-OCT-11,17-OCT-11,Aaron,,en,70.53.222.245,j.hand@sympatico.ca,13654102,000000120615252,3,3,it is unreasonable to have to wait 3-5 business days to receive replacement Bell equipment. I am sure Videotron could come in and hook up faster than 3-5 business days.,2
272656,19-OCT-11,18-OCT-11,Merly,,en,70.24.94.219,wplatzer9@sympatico.ca,13678166,000000120647146,3,4,resolve the problem sooner,3
272657,19-OCT-11,18-OCT-11,Aurea,,en,65.95.185.241,m.smythe@sympatico.ca,13672432,000000120622759,1,2,,1
272658,19-OCT-11,18-OCT-11,Elsy,,en,65.95.185.241,m.smythe@sympatico.ca,13672434,000000120640020,4,4,"Eric threatened that I might be charged for the work, which was entirely inappropriate since the previous bell tech - Mike, the Serbian guy, was incompetent and a liar.  He left promising to come back the next day and he did not, nor did he answer his cell.  Back to Eric, he finally completed the job properly, but chewing gum while talking to a customer is unprofessional and I am sure is against bell's rules.  I should be compensated for being without internet for 3 days!!!!",
272659,19-OCT-11,04-OCT-11,Julien,,fr,70.29.154.150,gtamaz@sympatico.ca,13503432,000000120328879,4,4,,4
272660,19-OCT-11,04-OCT-11,Moez,,fr,70.29.154.150,gtamaz@sympatico.ca,13503430,000000120335645,4,4,,4
272661,19-OCT-11,17-OCT-11,Temsu,,en,174.88.76.180,rj_tie@sympatico.ca,13660384,000000120594418,5,5,,5
272662,19-OCT-11,17-OCT-11,Sujay,,en,74.14.17.77,boulerie_zeng@sympatico.ca,13649560,000000120620306,4,4,"Sujay was able to offer me with an explanation and solution. However, I was not impressed when I found out that the deluge of emails into my Outlook Inbox was triggered by my web-based email overflowing. My point is: I would have expected to receive some kind of warning that if I did not clean up my web-based email, all those stored messages would be dumped back onto my home system. (If this is not the proper venue for these remarks, I would appreciate them being redirected to the appropriate target).",4
272663,19-OCT-11,18-OCT-11,Annie,,en,76.67.44.31,cosmat@sympatico.ca,13666608,000000120640264,4,3,"Easier access to representative and faster resolution.  She was unable to resolve completely my problem but made some suggestions to keep me as a customer of Bell.  My prior call to Bell service earlier in the day was cut off either accidentally or on purpose by the agent who did not suggest anything other than ""tough luck"". ",3
272664,19-OCT-11,18-OCT-11,Samiha,,fr,174.94.124.177,ernestbie@bell.net,13668142,000000120632288,5,5,,5
272665,19-OCT-11,18-OCT-11,Neha,,en,70.49.71.225,td.es@sympatico.ca,13677320,000000120625998,1,1,"Neha did not understand, could not answer my question ,was rude, claimed she would transfer me to a representative that could answer my question, put me on hold and then disconnected the phone line.",1
272666,19-OCT-11,18-OCT-11,Martin,,en,74.14.104.85,kprofyt@sympatico.ca,13671488,000000120647629,1,1,Fix the problem!!,2
272667,18-OCT-11,11-OCT-11,Nes,,en,50.100.133.147,nana.pepper@bell.net,13584086,000000120473695,4,4,,4
272668,18-OCT-11,17-OCT-11,Ali,,en,70.48.74.248,devalk2001@sympatico.ca,13651392,000000120600672,5,5,In this incident absolutely nothing!  It was a perfect experience!,5
273130,23-OCT-11,21-OCT-11,Martin,,en,184.145.50.45,m.natscheff@sympatico.ca,13716556,000000120726279,4,4,"It would be nice if you would inform your clients via email it there are problems with the system. I appreciate that Bell did a follow call to see if things were working correctly, that is the way a business should be run. I do sometimes have difficulty understanding what the people who man the lines are saying so perhaps the lines aren't clear enough. ",4
273131,23-OCT-11,17-OCT-11,Pavan,,en,70.50.130.137,errolalexander@sympatico.ca,13652192,000000120593680,2,1,Have a representative that knows what services bell offers,2
273132,23-OCT-11,21-OCT-11,Arun,,fr,70.30.224.146,annapelle@sympatico.ca,13709316,000000120725322,5,4,,5
273133,23-OCT-11,19-OCT-11,Patricia,,en,76.70.114.242,susan.vivian@sympatico.ca,13692178,000000120653239,4,4,make it easier to speak to someone in Canada,3
273134,23-OCT-11,23-OCT-11,Suresh,,en,184.146.153.182,gordon.bailey@sympatico.ca,13724444,000000120742827,5,2,was not the fault of the polite person on phone as it had to do with downloading photos from blackbury,5
273135,23-OCT-11,22-OCT-11,Achref Badii,,fr,76.71.168.196,jjdumas@sympatico.ca,13725042,000000120730517,5,5,Tout était très bien.,4
273136,23-OCT-11,22-OCT-11,Silvia,,en,65.93.207.112,smithro@sympatico.ca,13727614,000000120736674,3,2,,4
273137,23-OCT-11,23-OCT-11,Lukasz,,fr,67.68.185.67,denis_richard@sympatico.ca,13723710,000000120743378,5,5,rien,5
273138,23-OCT-11,22-OCT-11,Manoranjith,,en,174.92.137.68,mpeppel@sympatico.ca,13726356,000000120736859,1,1,"Reset my password, and remove the attitude from your employees. Each person I have dealt with except Elmer, should be fired. Elmer was the only bell emplyee who helped me. Bell should be ashamed.",1
273139,23-OCT-11,21-OCT-11,Mario,,fr,174.89.250.22,delangavant@sympatico.ca,13711714,000000120713365,4,4,"Je suis anglophone, mais j'ai demandé de l'aide en français pcq je compends très mal les conseillers en Inde (qui ont toujours des accents prononcés), pensant ainsi avoir quelqu'un du Québec que je pourrais mieux comprendre . . . .  pour tomber sur un monsieur charmant - en Tunisie! - qui avait, lui aussi, un accent difficile pour moi de comprendre.  Mais il a fait le nécessaire, et un technicien local est venu rectifier mon problème de réception . . . .   Ne pouvez-vous pas trouver des techniciens locaux pour nous servir?",4
273140,23-OCT-11,23-OCT-11,Dheeraj,,en,65.95.109.122,david.quesnel1255@sympatico.ca,13723646,000000120742733,5,5,everything was fine,5
273141,23-OCT-11,20-OCT-11,Mohammed shafeeq,,en,208.69.9.202,eric.fournie@bell.net,13698048,000000120693547,1,1,"There are many, but the worst thing done was to cut off the phone, which was working fine, and leaving it disconnected for, so far, three days.",1
273142,23-OCT-11,22-OCT-11,Lukasz,,fr,174.93.147.119,cbessette@bell.net,13723298,000000120730889,5,5,Rien de plus,4
273143,23-OCT-11,08-OCT-11,Evangeline,,en,76.68.116.111,fam_mihai@sympatico.ca,13554006,000000120423486,5,5,"Congratulatiopns for bringing back your services to Canada.
Although an imigrant as a customer I still apreciate understaning what Im'm told and what I tell.
Besides that the customer skills that your CSR in Moncton has they are really impressive.
I forgot her name, it's being a while but anyways, she really understood my point and made me continue my 8yr relation with Bell/Internet services.",5
273144,23-OCT-11,21-OCT-11,Youssef,,fr,174.93.249.33,celineboivin@sympatico.ca,13710688,000000120723773,5,5,,5
273145,23-OCT-11,19-OCT-11,Mohd,,en,76.64.193.161,maureenandderek@sympatico.ca,13688030,000000120671995,4,1,Fix the problem,3
273146,23-OCT-11,21-OCT-11,Wafa,,fr,67.70.101.202,ghis.m@sympatico.ca,13713238,000000120717650,2,2,"Expliquer quel sera le coût mensuel d'internet à la prochaine facture .

Où est le rabais à l'heure actuelle puisqu'il y a 41.00 $ de plus actuellement ?",
273147,23-OCT-11,22-OCT-11,Roy,,en,74.12.248.136,lynn.jeff2@sympatico.ca,13725762,000000120741611,5,5,figure out why the bell tower can't communicate with Rogers towers.....this problem seems to crop up Every Saturday and Sunday.  Hopefully fixed now.,4
273148,23-OCT-11,15-OCT-11,Mudilyar,,en,70.49.177.213,francesandjim@sympatico.ca,13632288,000000120571670,3,2,I felt like the tech department had no idea how to fix my problem.,3
273149,23-OCT-11,23-OCT-11,Imen,,fr,174.93.250.177,richard089@sympatico.ca,13727104,000000120742907,5,5,,5
273150,23-OCT-11,21-OCT-11,Sergio,,en,64.231.49.103,darwin.yanchak@sympatico.ca,13711494,000000120721989,4,4,,4
273151,23-OCT-11,21-OCT-11,Suraj,,en,70.27.113.25,jm.bart@sympatico.ca,13714724,000000120715804,2,1,I think he was still inexperienced and told me that the problem would be resolved automatically in 36 hours. I waited 40 hours and called again and received good help from the next technition which could have been resolved  on the first call,5
273152,23-OCT-11,23-OCT-11,Manoranjith,,en,184.146.138.176,dbertollo@sympatico.ca,13723658,000000120743194,5,5,"the guy was great, and more impressively, there was very little wait time before speaking to a live technician",2
273153,23-OCT-11,20-OCT-11,Samantha,,en,65.95.215.116,helen.simon@sympatico.ca,13699526,000000120692606,4,3,Samantha could not help me because I called from work.  The Computer that was not getting internet service was at home,2
273154,23-OCT-11,21-OCT-11,Nicholas,,fr,76.64.26.233,dvaillancourt001@sympatico.ca,13712222,000000120725471,4,4,,5
273155,23-OCT-11,15-OCT-11,Asha,,en,64.231.65.137,katherinecy@sympatico.ca,13634208,000000120571449,3,2,"My computer is working fine. Bell's Internet connection (Bell's server centre) is hard to trust.  My modem has been replaced, my phone line has been checked & reset, the upgrades have been done; still, my Internet gets disconnected often.  I hope Bell can really do some good job!",2
273156,23-OCT-11,22-OCT-11,Mathew,,en,74.12.186.220,cindyscott@sympatico.ca,13723426,000000120731356,5,5,brought wine - kidding,5
273157,23-OCT-11,18-OCT-11,Edwin,,en,74.14.144.39,gabra5@sympatico.ca,13668636,000000120639322,5,5,Everything went well,5
273158,23-OCT-11,26-MAY-11,Elias,,en,174.94.87.91,cynthia.lombardi@sympatico.ca,12128639,000000117368500,3,3,"Seeing that i was completely not understanding, the agent should not have recomeneded fibe 16 when i only use on average 1 GB per month - this is extremely dishonest",2
273159,21-OCT-11,20-OCT-11,Rajesh,,en,70.26.233.132,penny.driscoll@sympatico.ca,13704714,000000120695541,5,5,nothing to improve,5
273160,21-OCT-11,20-OCT-11,Ruth,,en,70.24.5.138,hazel.judd@sympatico.ca,13699458,000000120686161,3,4,"I was on the phone from 1;00 until after 2 and feel that was a long time to resolve the problem",4
273161,21-OCT-11,20-OCT-11,Allan,,en,70.24.4.36,pg__4@sympatico.ca,13704786,000000120686768,3,,I have two e-addresses.  My contact on Oct 20 solved the problem of only one address.  I use the other address most of the time and would have appreciated complete service.  ,3
273162,21-OCT-11,19-OCT-11,Matthew,,en,70.24.7.92,meghelen@bell.net,13688190,000000120649401,3,3,I resent being charged with something I didn't order and having to phone to check up on my bill.  I hope this will be rectified by credit on next month's bill.                        ,2
273632,22-OCT-11,21-OCT-11,Vikram,,en,174.88.89.229,michel594@sympatico.ca,13717374,000000120709131,2,1,"I found that this week the internet service was very unstable.  I lost at many times the connection and when the representatives tried to resolved the issue I was disconnected and the issue of the printer with the bell rotor was not resolved.  However the last intervention was good, because the representative, Vikram, took the time and directed me to an hp representative.  It was well appreciated.",
273633,22-OCT-11,21-OCT-11,Harathi,,en,184.147.234.190,rcarcasole@sympatico.ca,13719270,000000120719070,4,5,,3
273634,22-OCT-11,21-OCT-11,Gregorio,,en,69.157.225.42,behr.w@sympatico.ca,13709768,000000120711671,4,4,,4
273635,22-OCT-11,20-OCT-11,Methil,,en,70.27.36.146,cheryl.fleming@sympatico.ca,13696360,000000120691908,5,5,,5
273636,22-OCT-11,21-OCT-11,Michel,,fr,76.69.111.121,rejane.dubreuil@sympatico.ca,13719350,000000120715729,5,5,,5
273637,22-OCT-11,21-OCT-11,Brahim,,fr,76.69.111.121,rejane.dubreuil@sympatico.ca,13719352,000000120714774,5,5,,5
273638,22-OCT-11,16-OCT-11,Nebgha,,fr,65.92.83.150,mariemd@sympatico.ca,13644448,000000120588137,4,4,,4
273639,22-OCT-11,20-OCT-11,Pascal,,en,206.172.0.204,bymalik@bell.net,13695936,000000120680738,5,5,,5
273640,22-OCT-11,21-OCT-11,Jamie,,en,70.30.22.13,theclarys@sympatico.ca,13721264,000000120719216,5,5,nothing ,5
273641,22-OCT-11,21-OCT-11,Okieh,,en,65.92.97.233,jane_robinson@sympatico.ca,13714288,000000120706116,4,3,Nothing more could have been done. ,3
273642,22-OCT-11,16-OCT-11,Danny,,en,64.231.224.34,mpeister@sympatico.ca,13645002,000000120583892,5,5,,5
273643,22-OCT-11,21-OCT-11,Hanen,,fr,67.68.109.144,lise.w@sympatico.ca,13716160,000000120717551,4,4,,5
273644,22-OCT-11,21-OCT-11,Carmen,,en,50.101.34.156,debdixon@bell.net,13711686,000000120706531,5,5,"
The person I spoke with, Carmen, was exceptionally patient and worked me through my problems from start to finish.",5
273645,22-OCT-11,21-OCT-11,Mohammed,,en,69.158.84.233,phyllismsimmons@sympatico.ca,13718810,000000120725692,5,5,,5
273646,22-OCT-11,21-OCT-11,Anis,,fr,67.68.89.85,manon.baillargeon2@sympatico.ca,13716690,000000120722601,1,1,"c'est simple je veux un internet qui fonctionne bien .... !  j'ai aussi fait un clavardage il y a 2 semaines pour mon expressVu et j'ai aussi été déçue sans réponse à mes demandes, je vais regarder ailleurs pour mes services",1
273647,22-OCT-11,21-OCT-11,Sondes,,fr,69.158.169.101,lucie.chartrand@sympatico.ca,13716432,000000120701604,5,4,Des tas de gens ont reçu des vieux courriels datant de plusieurs années quand j'ai activé mon compte Sympatico. Aurait-il falllut vider quelque chose pour éviter ce déluge?,4
273648,22-OCT-11,21-OCT-11,Katrina,,fr,174.92.179.145,cricket73@sympatico.ca,13711230,000000120701485,4,4,,5
273649,22-OCT-11,21-OCT-11,Samy,,fr,174.88.246.160,eric.lajeunesse1@sympatico.ca,13712476,000000120724843,2,1,performer !,5
273650,22-OCT-11,21-OCT-11,Noureddine,,fr,184.144.191.145,rmombleau@sympatico.ca,13719580,000000120725564,5,5,rien d'autre,5
273651,22-OCT-11,21-OCT-11,Khouloud,,fr,70.24.236.81,diane_deschenes1@sympatico.ca,13711844,000000120718384,4,4,personne tres competente et tres gentille donc  bon renseignement,4
273652,22-OCT-11,21-OCT-11,Umesh,,en,70.50.178.174,mjsrigley@sympatico.ca,13717540,000000120715646,5,5,,5
273653,22-OCT-11,21-OCT-11,Brent,,en,50.101.36.83,marbill.ross@sympatico.ca,13716744,000000120713465,5,5,"Clearer representation of choices for service required when call first placed: press !, press 2, etc.",5
273654,22-OCT-11,21-OCT-11,Sylvie,,en,184.145.87.244,maurice.white@sympatico.ca,13717100,000000120712977,1,1,The experience was a collasal waste of my time.,1
273655,22-OCT-11,21-OCT-11,Ramy,,fr,76.67.149.242,luc262@sympatico.ca,13716420,000000120725550,5,5,Je suis contente de savoir que les agents sont entièrement gentils pour répondre à nos besoins a n'nimporte quel moment pour nous arranger nos problèmes je vous en remercie beaucoup car depuis une semaine j'ai appelé souvent et j'ai toujours eu satisfaction Merci encore,5
273656,22-OCT-11,21-OCT-11,Jose,,en,67.70.200.199,christine.fulford@sympatico.ca,13710910,000000120714262,5,5,"Some techs are more qualified than others. Jose was very knowledgeable with the situation at hand. Jose did everything possible and spent more time than he had to, to rectify the problem. Jose was a true pleasure to deal with. Kudos to having such a knowledgeable and pleasant staff member on your team.",5
273657,22-OCT-11,21-OCT-11,Venkatesh,,en,64.201.38.62,dpatel@bell.net,13712120,000000120704766,4,4,,4
273658,22-OCT-11,21-OCT-11,Arun,,en,76.67.112.172,desborough@sympatico.ca,13711768,000000120718893,3,2,"The problem requires the assistance of our computer person before the Bell rep can do its part.  It is not yet resolved.  My only complaint is that we are on a D-Link as set up by Bell and the rep I spoke to didn't think we should have been, but after explanation of proplems in the past he accepted it.  I would have appreciated any work done by Bell from any department that had an effect on our service to have been clearly noted on our account so that the rep was better informed.  It would have saved time on both our parts.
",4
273659,22-OCT-11,21-OCT-11,Achref Badii,,en,174.93.126.173,boursalians@sympatico.ca,13710152,000000120711364,5,5,,5
273660,22-OCT-11,21-OCT-11,Ahmed,,en,64.231.20.192,rchernia@sympatico.ca,13719278,000000120716612,4,4,Not caused it in the first place!,1
273661,21-OCT-11,19-OCT-11,Sukumar,,en,64.231.214.44,barogers@sympatico.ca,13679898,000000120670225,3,3,"Enable me to talk promptly to a real, live human being in Canada, perhaps even in Ontario. Pick a number automatic responses are alienating. Your system is designed to insulate you from your customers.. Bloody annoying!",3
273662,21-OCT-11,19-OCT-11,Deepak,,en,64.231.214.44,barogers@sympatico.ca,13679900,000000120655017,4,4,Please see earlier response regarding how your inanimate numbered response system alienates the customer by providing total insulationb etween you and the customer.,3
273663,21-OCT-11,20-OCT-11,David,,en,199.246.228.2,johnoneill57@sympatico.ca,13700786,000000120697471,2,1,"People in call centre should be more proficient in English and should speak more clearly.  Very hard to hear and understand the person.

  ",2
273664,21-OCT-11,20-OCT-11,Josue,,en,67.71.8.160,thestephens@bell.net,13707376,000000120698494,2,,"We have spent over 6 hours of time resolving ridiculous issues over the phone and still haven't got anything solved and believe it or not, totally expected this. All of our friends have been having ridiculous issues with  your company over the past couple months, and, I could give you names, if you'd like. Get your crap together Bell! You don't do your job very well and I can't believe we got lured into using you for the next 3 years for a free PVR and cheaper services. You get what you pay for I guess.Too bad for you! You know how you can improve, but, if you'd like for $ 300 an hour, you can pay my consulting fees and I'll give you professional advice.",1
273665,21-OCT-11,20-OCT-11,Andy,,en,70.48.112.182,amb617@bell.net,13694552,000000120680882,5,2,He determined the problem was not with Bell which was helpful. ,5
274124,22-OCT-11,20-OCT-11,Hassan,,en,64.231.87.213,grover21@sympatico.ca,13699198,000000120680839,1,1,"I could not hear his voice very well.  When I asked him to speak up, he asked if I would mind if he could put me on hold for a minute.  I agreed.  Then the connection ended.  He did not call back.",4
274125,22-OCT-11,21-OCT-11,Rain,,en,174.93.43.94,yba2cuo3@sympatico.ca,13722098,000000120722787,3,2,"This started when I received an email notification from Andrew Wright Vice President of Residential Services that I had subscribed to Bell Fiber Internet 6 services which in fact I had never requested. Previously I was a Internet Performance subscriber with 60G throughput & no monthly modem fee. So I was pretty upset when I found out that Bell had moved me to the Fiber 6 plan with only 25G throughput + a one time modem fee of $49 & all this without my consent.  Next time Bell decides to upgrade my services without my approval I will resort to cancelling any dealings with Bell internet services, including my phone & satelite services.  Why can't I keep my original Performance package?  The Bell representative I spoke to said it was no longer available in my area but yet I still see it advertised as an available package on the Bell website.  I understand that fiber over copper is better from a performance perspective but I'm not willing to spend more for a legacy system that works well enought for me.  Please note that this rant has no bearing on the representative I spoke to; i.e. Rain. He was helpful & courtious. He and others are unfortunately left with the task of dealing with unsatisfied customers & manage this mess created by some poor decisions made at the Bell corporate level.",1
274126,22-OCT-11,19-OCT-11,Sofiene,,fr,76.65.175.31,sylvie418@sympatico.ca,13692254,000000120650288,5,5,Tout est parfait.,5
274127,22-OCT-11,21-OCT-11,Lorraine,,en,64.231.149.155,emwhiteley@sympatico.ca,13712444,000000120710691,5,5,"I'm very pleased with the service I received - all questions were answered.
I can't think of anything that could be improved  ",5
274128,22-OCT-11,20-OCT-11,Abir,,fr,174.92.231.148,theresemiron@sympatico.ca,13707370,000000120679335,1,1,"Abir m'a couper la ligne ainsi que le 2ième agent, est c'est la 3ième agent Sylvie qui m'a enfin aidé il a fallu que je recommence 3 fois m'ont problème",3
274129,22-OCT-11,20-OCT-11,Julio,,en,76.70.83.119,rl.patterson@sympatico.ca,13705592,000000120695298,3,4,,4
274130,22-OCT-11,21-OCT-11,Yathreb,,fr,65.92.157.165,n.chagnon@bell.net,13717914,000000120708397,5,4,,5
274131,22-OCT-11,21-OCT-11,Luis,,en,74.198.165.66,m.seydegart@sympatico.ca,13716574,000000120702664,5,5,,4
274132,22-OCT-11,20-OCT-11,Gregory,,en,174.92.32.203,ron.boissoin@sympatico.ca,13705774,000000120699192,5,5,,4
274133,22-OCT-11,20-OCT-11,Andrea,,en,65.95.102.38,dar.arthur@sympatico.ca,13697064,000000120700041,1,1,"I NEVER SPOKE TO ANDREA ON OCT 20 @10:51 PM.
NO ONE AT THIS LOCATION CONTACTED BELL AT ALMOST 11 PM.  WHO ARE YOU GUYS KIDDING????",1
274134,22-OCT-11,18-OCT-11,Gloria,,en,174.95.8.144,po.py33@bell.net,13674922,000000120638729,2,1,I had to call 3 times:the first time I came across a not very polite guy from Toronto who did not solve my problem. I call again and the guy from India wanted to charge me $59 to solve my problem. Finally when I called the 3rd time the woman from South America somewhat solved my problem. I am still not sure that my Email is free from spam!,
274135,22-OCT-11,21-OCT-11,Dwayne,,en,70.51.52.146,doncarol@bell.net,13712042,000000120703261,5,5,,5
274136,22-OCT-11,21-OCT-11,Maileen,,en,67.68.255.233,j__taylor@sympatico.ca,13714136,000000120704683,5,4,Nothing.  Was not on the phone for over an hour which is the usual experience with Bell!!!!,2
274137,22-OCT-11,17-OCT-11,Natalia,,fr,69.157.88.13,simone.arseneault@sympatico.ca,13661470,000000120603235,1,,J'ai demandÃ© un nouveau mot de passe pour Windows live et la personne n'a pas Ã©tÃ© capable de me le donner.Elle m'a rÃ©fÃ©rÃ©eÃ  MSN et je n'ai jamais eu de rÃ©ponse....,2
274138,23-OCT-11,22-OCT-11,Houcine,,fr,64.229.128.193,frank.duval@sympatico.ca,13724208,000000120730566,5,4,"Étant donné que je suis client chez-vous depuis plusieurs années, j'aurais aimé pourvoir profiter d'un meilleur rabais.  Les frais de location de modem ont été enlevé en me facturant 50$ et en me donnant un mois gratuit.  J'aurais apprécié qu'on réduise un peu mes mensualités.",4
274139,23-OCT-11,19-OCT-11,Daniel,,en,174.88.16.165,muile@sympatico.ca,13688862,000000120660837,5,5,,5
274140,23-OCT-11,20-OCT-11,Ghassen,,fr,76.67.203.7,beauchamppierre@sympatico.ca,13695296,000000120675633,5,5,"Ghassem est très poli et patient.
MERCI",5
274141,23-OCT-11,21-OCT-11,Sarry,,en,64.231.137.119,mary.r.morris@sympatico.ca,13717026,000000120719132,4,4,,4
274142,23-OCT-11,22-OCT-11,Abinash,,en,65.92.234.100,marilyn.johnson036@sympatico.ca,13725956,000000120737086,5,5,,5
274143,23-OCT-11,21-OCT-11,Robert,,en,70.49.173.59,msalerno1631@sympatico.ca,13717792,000000120705587,5,5,"Nothing, the gentleman (sorry can't remember his name) was very helpful, polite, understanding and friendly.  ",5
274144,23-OCT-11,22-OCT-11,Luis,,en,64.228.192.199,donald125@bell.net,13723830,000000120737481,5,4,,4
274145,23-OCT-11,21-OCT-11,Julie,,fr,69.156.202.150,robin00@sympatico.ca,13719642,000000120705064,4,3,,5
274146,23-OCT-11,22-OCT-11,Karla,,en,76.64.57.103,klapman@sympatico.ca,13725402,000000120736029,4,4,"I had to be transferred three times; there does not seem to be an option at your phone number to access information re internet connections.",5
274147,23-OCT-11,22-OCT-11,Irfan,,en,76.71.76.88,mdee@bell.net,13726106,000000120741790,4,4,,5
274148,23-OCT-11,22-OCT-11,Sharadha,,en,67.68.38.93,rtbowman@sympatico.ca,13727280,000000120732598,5,5,"I can't think of anything better.  The girl had me fixed up immediately.   She went right to my problem - a loose connection.   Well done, young lady.  Sorry I didn't ketch your name.
Thanks.",5
274149,23-OCT-11,22-OCT-11,Anne-Marie,,fr,65.93.51.130,ouellette48@sympatico.ca,13726666,000000120731925,5,5,,5
274150,23-OCT-11,22-OCT-11,Stephan,,en,70.50.216.122,irmatrottier@bell.net,13724724,000000120736667,5,5,"I will tell you I could not have a better service with Stephan.  Stephan was just marvelous I have a problem I would hope to have him help me,  He was patient with me as I am hard of hearing  and I just learned to work a computer when I was 75 years of age and I am now 86 years of age.  Thank God for Stephan.  Thank you Irma Trottier",5
274151,23-OCT-11,23-OCT-11,Rudolf,,fr,174.93.248.133,gn2010@bell.net,13724432,000000120743597,5,5,"J'ai téléphoné le 23 octobre à 8h00, j'ai attendu 12 minutes sans jamais parler à personne. VOTRE APPEL EST IMPORTANTE POUR NOUS GARDER LA LIGNE POUR VOTRE PRIORITÉ D'APPEL.  Mais jamais marre de l'entendre répéter sans cesse.  ",4
274152,23-OCT-11,17-OCT-11,Wael,,fr,174.91.205.32,marcelneron@sympatico.ca,13657270,000000120620697,5,4,je n'ai pas aimé que ma vitesse d'internet  sois aussi basse (148kbps) alors que je payais pour 500.,
274153,23-OCT-11,19-OCT-11,Jack,,en,70.26.141.234,svamplew@bell.net,13692208,000000120651622,5,4,,5
272669,18-OCT-11,17-OCT-11,Nora,,en,69.157.45.108,mrmrsg@sympatico.ca,13658502,000000120614152,5,5,"give me a new computer  haa haa
im outaded",5
272670,18-OCT-11,17-OCT-11,Joseph,,en,70.29.112.135,rwright006@sympatico.ca,13660836,000000120614807,3,2,,4
272671,19-OCT-11,18-OCT-11,John,,en,199.119.232.11,actifsoul@sympatico.ca,13664124,000000120642223,1,1,"At this point I don't want extend my downtime. I've just come home after 2 hours of back and forth looking fruitlessly for a part i could never pickup at the store because of erroneous information provided by bell(2 different individuals). My experience thus far suggests to me that bell doesn't care. So here is the kicker... I didn't want more unneccessary downtime and tried to reason with this individual that they(bell) should send me a new unit... was told that it is definitely thepower unit. How can anyone think this? If you can't even power it up, how can u reliably deduce it is only the power supply? So I firmly repeated that I don't want any further downtime and that the prior tech boosted the signal strength - and my unit died shortly thereafter. This individual asked his supervisor twice and he came back saying it definitely is the power supply and that its a known issue... I stated that if the cord doesnt fix it that i would cancel all my services with bell..well like I stated in my other questionnaire... it still doesn't work. I tried bell.. I tried to have faith in bell, I tried to reason with bell. Bye.",1
272672,20-OCT-11,19-OCT-11,Mudilyar,,en,66.209.54.22,mcleod.cabin@sympatico.ca,13688136,000000120667149,3,2,"I did not feel the initial rep fully understood the problem I was experiencing, however he did escalate the problem in a timely manner.  The second rep had a better understanding of the issue, however was going to call me back after monitoring the line for an hour.  I did not receive the return call at all that evening.",3
272673,20-OCT-11,19-OCT-11,Prince,,fr,184.144.238.200,a-lalonde@bell.net,13678782,000000120649096,2,2,"Premièrement, pour une raison que j'ignore, la qualité sonore du conseiller qui nous parle est tellement mauvaise, que je lui est indiqué par 2 fois que j'avais de la difficulté à le comprendre. Ajoutez à celà, que cette personne avait un accent étranger. Par le fait même, ces situations accentuent la difficulté à bien ce comprendre. Et, pour ce qui est de la résolution du problème, j'ai dû accepter un compromis plutôt que d'avoir ce à quoi je m'entendais.

Bien à vous!

Alain Lalonde 450-371-0757.",3
272674,20-OCT-11,18-OCT-11,Robert,,en,70.50.49.127,organizingbydesign@bell.net,13674360,000000120623356,5,5,,5
272675,20-OCT-11,19-OCT-11,Ashwini,,en,174.95.150.224,j.pallin@sympatico.ca,13684700,000000120654721,3,1,fix the problem,3
272676,20-OCT-11,19-OCT-11,Josue,,en,174.88.100.193,hennyg@sympatico.ca,13684260,000000120661592,5,5,,5
272677,20-OCT-11,19-OCT-11,Porushotham,,en,70.30.52.216,fred.vanderzee@sympatico.ca,13683336,000000120673326,4,5,,4
272678,20-OCT-11,18-OCT-11,Camille,,fr,24.231.111.225,danielle.gendron2@sympatico.ca,13666912,000000120634909,3,3,   j'ai maintenant un problème avec mon mot de passe sur mon ipad,4
272679,20-OCT-11,19-OCT-11,Aprajit,,en,74.12.146.249,e.elliott@sympatico.ca,13682630,000000120654070,4,4,"No complaints,the service was satisfactory and the representative did a great job",4
272680,20-OCT-11,18-OCT-11,Charles,,en,174.91.92.81,comcmullen@sympatico.ca,13666554,000000120624064,4,5,less wait time ,5
272681,20-OCT-11,19-OCT-11,Johanna,,en,69.157.41.230,DTrojan@sympatico.ca,13678528,000000120648841,4,4,Have my new plan backdated to the beginning of the month.,4
272682,20-OCT-11,19-OCT-11,Tyler,,en,70.29.72.36,michelleadler@sympatico.ca,13688392,000000120672219,1,1,"I had an appointment scheduled for last night and no-one ever showed.  Tyler wanted to check with dispatch if they were on the way, but dispatch was closed.
",1
272683,20-OCT-11,19-OCT-11,Satish,,en,70.49.240.186,amcampbel@sympatico.ca,13679266,000000120655950,4,4,,4
272684,20-OCT-11,19-OCT-11,John,,en,174.94.25.82,gbcarruthers@sympatico.ca,13683516,000000120664979,4,5,it was just fine!,4
272685,20-OCT-11,19-OCT-11,Khan,,en,69.70.73.242,jhabib@sympatico.ca,13685302,000000120671153,2,1,"1.Improve the Wait time on the phone
2.When person says they will call you back, they should call back.
3.Fix problem the 1st time, its been over 4-5 months on the same issue.",1
272686,20-OCT-11,20-SEP-11,Samantha,,fr,174.92.226.45,jactro@sympatico.ca,13328216,000000120005796,5,4,C'était parfait,5
272687,20-OCT-11,19-OCT-11,Edgar,,en,184.144.76.221,dburns13@bell.net,13681904,000000120666879,5,5,absolutely nothing. Service was great.,5
272688,20-OCT-11,06-OCT-11,Sonia,,fr,174.92.226.45,jactro@sympatico.ca,13531728,000000120385471,5,5,Vos techniciennes sont extra,5
272689,20-OCT-11,19-OCT-11,Milo,,en,184.144.76.221,dburns13@bell.net,13681902,000000120663154,5,5,Nothing. He was really helpful.,5
272690,20-OCT-11,18-OCT-11,Kevin,,en,70.48.53.177,1countrygirl@bell.net,13663636,000000120627259,5,5,,4
272691,20-OCT-11,19-OCT-11,Martin,,en,146.209.159.23,MJFIGUE@sympatico.ca,13678664,000000120672035,5,5,Nothing - He did everything correctly and very fast. However I found the wait time for a representative quite long.,5
272692,20-OCT-11,19-OCT-11,Nelly,,en,64.231.248.11,thomasn@sympatico.ca,13692570,000000120650612,5,5,,5
272693,20-OCT-11,19-OCT-11,Lawrence,,en,70.48.75.21,greenthumb@sympatico.ca,13683924,000000120651351,5,5,it was a positive experience BUT i will be delighted when the LOCAL repairs are completed & i can leave 'snail mail' behind,4
272694,20-OCT-11,19-OCT-11,Emer,,en,70.55.187.88,gvamell@sympatico.ca,13684038,000000120659272,4,4,,4
272695,20-OCT-11,19-OCT-11,Larissa,,fr,70.30.215.188,mireaultg@sympatico.ca,13688556,000000120651391,5,5,"RIEN tout a été fait.
Larissa a été exceptionnelle,et compétente. Explicant clairement ce qu'elle faisait elle m'a impressionnée et résolu mon problème  MERCI",5
272696,20-OCT-11,19-OCT-11,Saadullah,,en,70.48.164.193,bernie349@bell.net,13680084,000000120667012,5,4,,5
272697,20-OCT-11,19-OCT-11,Priya,,en,70.50.44.190,lindalinda2@sympatico.ca,13686986,000000120653453,5,5,everything was great,5
272698,20-OCT-11,19-OCT-11,Armando,,en,70.27.99.155,dougeinwechter@sympatico.ca,13682472,000000120651160,4,5,,4
272699,20-OCT-11,19-OCT-11,Adarsh,,en,70.54.47.215,larry.stamour@sympatico.ca,13686702,000000120671234,5,5,,5
272700,20-OCT-11,19-OCT-11,John,,en,70.27.99.155,dougeinwechter@sympatico.ca,13682474,000000120650785,4,5,,4
272701,20-OCT-11,19-OCT-11,Jose,,en,70.24.153.176,janet.logan@sympatico.ca,13684896,000000120666306,5,5,,3
272702,20-OCT-11,19-OCT-11,Syed Mustafa,,en,50.101.143.114,tikboo@sympatico.ca,13692596,000000120656139,3,3,PLEASE oh PLEASE let me talk to someone from Canada. I was told it was not possible.I think he was lying.???,3
272703,20-OCT-11,20-OCT-11,Wayne,,en,174.91.76.127,pmblair@sympatico.ca,13689972,000000120674182,5,5,,5
272704,21-OCT-11,18-OCT-11,Melissa,,en,69.158.78.54,deb.thompson@bell.net,13667128,000000120628817,5,5,,4
272705,21-OCT-11,20-OCT-11,Travis,,fr,76.67.198.195,jlpoitevin@sympatico.ca,13700622,000000120691676,5,5,,5
272706,22-OCT-11,13-OCT-11,Mauricio,,en,174.88.9.124,zivan.mijacevic@sympatico.ca,13616382,000000120537839,5,5,,5
273163,21-OCT-11,20-OCT-11,Claudia,,en,174.95.212.206,nola.mcdonald@sympatico.ca,13704188,000000120686753,5,5,,5
273164,21-OCT-11,20-OCT-11,Hussain,,en,76.69.68.145,jamoff@bell.net,13700086,000000120685641,4,4,some of my complaints yesterday were caused by the slowness involved in resolving complaints I had a week before,4
273165,21-OCT-11,12-OCT-11,Hema,,en,70.26.8.138,harold.rode@sympatico.ca,13594476,000000120495489,5,5,,4
273166,21-OCT-11,20-OCT-11,Gloria,,fr,174.93.241.94,marlena.cayer1@sympatico.ca,13702802,000000120697497,4,2,,4
273167,21-OCT-11,20-OCT-11,Malek,,fr,70.29.219.101,BELLEMARE.Yvon@sympatico.ca,13693684,000000120677635,5,5,presentement le probleme semble regler ,5
273168,21-OCT-11,20-OCT-11,Atoiya,,en,74.15.59.138,mary201@sympatico.ca,13702872,000000120676570,5,5,When a promo is offered to a customer then it should be applied before the customer has to call in.,5
273169,21-OCT-11,19-OCT-11,Vijayashanti,,en,174.89.118.102,ronewman@sympatico.ca,13690888,000000120654309,2,2,,
273170,21-OCT-11,20-OCT-11,Robert,,en,174.89.133.95,GoldenArm1@sympatico.ca,13693792,000000120691557,1,4,"I was left on hold for 10 minutes with a ""please wait "" message every 60seconds.Finally I was connected to a new person Robert who fixed me up.I never did reconnect with the original person who left to check something out.",2
273171,21-OCT-11,20-OCT-11,Chaouki,,fr,65.93.154.7,luimar@bell.net,13702232,000000120691742,4,4,"Je me suis apercue récemment que je payais pour internet haute vitesse, alors que je ne peux l'avoir.  Pourquoi m'a-t-on vendu ce forfait, alors que Bell devait savoir qu'il m'était impossible de bénificier de haute vitesse vu ma situation géographique. (C'est ce que vous m'avez confirmé hier...) alors que je paie pour ce service depuis longtemps.  Sur ce point, je suis très déçue de votre service.  Je dois toutefois dire que ce n'est pas la faute du technicien à qui j'ai parlé hier au téoéphone,(de la Tunisie), puisqu'il a été très clair dans les explications qu'il m'a fournies.  ",2
273172,21-OCT-11,08-AUG-11,Marc,,en,174.94.19.173,archiemalcolm@sympatico.ca,12836281,000000119028812,,1,we were told that we would be receiving a new wireless router and that was nearly 2 months ago AND WE ARE STILL WAITING FOR IT .... SO WE ARE NOT VERY HAPPY WITH BELL AND WE WILL NOT RECOMEND YOU TO OUR FRIENDS.,1
273173,21-OCT-11,20-OCT-11,Divya,,en,65.94.161.82,karl.dannemann@sympatico.ca,13701170,000000120695206,5,5,nothing,5
273174,21-OCT-11,20-OCT-11,Syed Mustafa,,en,76.71.155.153,MacKenzieME@bell.net,13693892,000000120679491,5,5,nothing,5
273175,21-OCT-11,20-OCT-11,Ahmed,,en,64.231.183.139,ghenrich@sympatico.ca,13698916,000000120693056,4,4,"I had a little trouble working with the agent's acent.
The problem had to do with setting up a email account on an iPad.  The agent seemed to think this was an Apple problem. 
The issue had to do with passwords.
I think the agent should have have some basic steps to walk me through before saying 'not a Bell or 'sympatico' problem, but a Apple problem'
The solution was resetting my Sympatico password..
",3
273176,21-OCT-11,19-OCT-11,Abir,,fr,142.85.5.72,jappe@sympatico.ca,13684946,000000120648277,5,1,"La conseillère a transmis au service de réparation ma demande.
Un service automatisé a retourné l'appel deux jours plus tard en mentionnant de composer le zéro. Après 15 minutes d'attente. et un peu plus tard j,ai rappellé pour que l'on me fixe un rendez-vous.",3
273177,21-OCT-11,20-OCT-11,Asha,,en,184.148.188.181,lwcurrie@sympatico.ca,13702264,000000120679183,3,4,"Please hire people who can speak English and French perfectly, Asha solved my problem but hard to understand!",3
273178,21-OCT-11,19-OCT-11,Mohammed,,en,70.51.112.253,kmahler@sympatico.ca,13686454,000000120653953,3,2,"Mohammed was very friendly and patient,however,he did not realize immediately that the problem I encountered was on your end and ongoing and not resolved yet.I still cannot sign on to sympatico.ca and would have never known that you are responsible.I find it very frustrating and wish the problem to be resolved.Mohammed said it would be within 24 hrs,but it has'nt happened yet.Please fix it soon!!!
but Mohammed was helpful.",3
273179,21-OCT-11,20-OCT-11,Moncef,,fr,70.53.216.193,liudas@sympatico.ca,13701982,000000120680889,4,4,,5
273180,21-OCT-11,20-OCT-11,Adel,,fr,76.69.96.243,rmorand_95@sympatico.ca,13705624,000000120699237,4,5,,5
273181,21-OCT-11,18-OCT-11,Lor,,en,74.14.97.244,majorimachado@bell.net,13672510,000000120641777,5,5,everything was perfect!,5
273182,21-OCT-11,20-OCT-11,Moncef,,fr,174.88.244.39,bouchardsylvie@sympatico.ca,13695694,000000120681044,1,1,"Jai un problème de facturation depuis mon déménagement en juin dernier.  Je passe environ 2 heures semaine pour régler mais ce n'est jamais réglé.  Ce matin encore, mon modem avait été disconneté par Bell.  C'est un véritable caffouillage et je ne blâme aucun technicien ou agent en particulier, mais je donne un -100% pour le service Bell que j'ai reçu depuis juin dernier et toutes les pertes de temps occasionnées que m'ont occasionné ces problèmes.  De plus, aucun de vos services n'est intégré, pour la facturation du téléphone et de l'internet il faut parler à deux agents différents et recommencer notre histoire du début.  J'ai logé une plainte au commissaire des plaintes hier parce que j'ai un réel ras le bol de tout ce cirque.  De plus j'avais demandé qu'on m'achemine une facture unique pour mes deux services, cela n'a pas été fait.  La moitié des agents à qui j'ai parlé ne maitrise pas bien le français, cela n'aide en rien la situation.  Pour finir à maintes reprises ont m'a raccroché en voulant me remettre en attente, cela faisait plus de 30 minutes que j'étais en communication.  Il a fallu que je recommence tout.  Est-ce une machine qui traitera la réponse à ce sondage ou bien quelqu'un de sérieux et de compétent va-il enfin prendre mon dossier en charge?",1
273183,21-OCT-11,20-OCT-11,Juan Paolo,,en,184.147.232.2,lindalgrant@sympatico.ca,13701926,000000120685713,5,5,"You exhibited the best customer service and quickly resolved my billing issue.
No one could have done a better job.",5
273184,21-OCT-11,20-OCT-11,Claudia,,en,76.65.26.183,franktizel@sympatico.ca,13698514,000000120684402,5,5,Nothing,5
273185,22-OCT-11,18-OCT-11,Abinash,,en,184.148.124.176,mollycleary@sympatico.ca,13673552,000000120643730,4,4,,5
273186,22-OCT-11,21-OCT-11,Visakan,,en,174.89.168.18,j.sacchetti@bell.net,13714118,000000120723000,5,5,,5
273187,22-OCT-11,21-OCT-11,Chantal,,en,76.64.231.238,girlsmartin@sympatico.ca,13713318,000000120711263,4,4,,4
273188,22-OCT-11,20-OCT-11,Karla,,en,216.46.148.191,lynn.schmehl@sympatico.ca,13702298,000000120694261,5,5,Nothing,4
273189,22-OCT-11,19-OCT-11,Devin,,en,174.91.180.229,robitailleron@bell.net,13690766,000000120665209,5,5,Easier way of getting to talk to a tech.,5
273190,22-OCT-11,21-OCT-11,Leslie,,en,184.148.67.203,shirleyalguire@sympatico.ca,13720412,000000120720296,5,5,nothing,5
273191,22-OCT-11,21-OCT-11,Miguel,,en,65.94.133.108,g.r.latchford@sympatico.ca,13712974,000000120721714,4,5,,4
273192,22-OCT-11,20-OCT-11,Jhon,,en,70.50.108.199,jefftaylor76@bell.net,13700360,000000120696567,5,5,,5
273666,21-OCT-11,20-OCT-11,Philip,,en,70.50.47.107,castleomi3@sympatico.ca,13696148,000000120694474,4,3,The originaal problem is still pending,5
273667,21-OCT-11,20-OCT-11,Gavin,,en,74.14.29.5,jchin85@sympatico.ca,13700234,000000120697798,5,5,,5
273668,21-OCT-11,02-OCT-11,Mustapha,,fr,76.71.220.174,jacqueslegendre37@bell.net,13479512,000000120290276,5,5,rien,5
273669,22-OCT-11,12-OCT-11,Abir,,fr,70.50.125.249,ja55caro@sympatico.ca,13595006,000000120497780,5,5,,5
273670,22-OCT-11,20-OCT-11,Adel,,fr,174.93.249.193,mamie-pepere@bell.net,13702496,000000120697793,5,5,,5
273671,23-OCT-11,21-OCT-11,Ammar,,fr,174.95.125.154,charlebois.louis16@sympatico.ca,13710774,000000120714644,1,1,avoir des préposés plus connaissant dans domaine,2
273672,23-OCT-11,22-OCT-11,Nizar,,fr,76.67.172.221,albert.godard@sympatico.ca,13722624,000000120740631,2,2,,3
273673,23-OCT-11,20-OCT-11,Nizar,,fr,70.52.31.27,h.lebel@sympatico.ca,13699324,000000120699439,2,1,Probème intermittent n'a pas été identifié ou réglé. Le lendemain j'ai dû recommuniquer avec vous à cause d'un problème lié à la ligne téléphonique,2
273674,23-OCT-11,21-OCT-11,Jordan,,en,184.146.76.121,p.wilson@bell.net,13718416,000000120725705,4,4,Explain extra expenses such as the fee for each additional satellite dish.,4
273675,23-OCT-11,23-OCT-11,Eliena,,en,64.229.98.218,hholmeshaw@sympatico.ca,13724622,000000120743667,5,3,"The telephone rep was polite, and zeroed in on the problem.  Downloading ""Bell Internet Security"" altered our computer ability/performance.  Yes, our computer GB capacity is lower than most.  Perhaps your program could SOMEHOW gage this, before downloading into an inappropriate site.  Or perhaps you could NOT SEND it until you know it will help, not hinder performance.  The problem persists.  We are now able to open programs (internet) thanks to the telephone rep, but it is slower than before the new modem.  The new model was supposed to make things quicker.  It is painfully slow.  We will be calling again.  Isn't there any way to ""uninstall"" Bell Internet Security?  We are pretty sure it is at the heart of this problem.",1
273676,23-OCT-11,20-OCT-11,Denis,,en,74.15.92.211,ardithag_05@sympatico.ca,13694824,000000120686150,4,4,There is no one thing.,3
273677,23-OCT-11,20-OCT-11,Madhu,,en,69.159.86.146,ted.kelly@sympatico.ca,13707240,000000120700388,4,5,,5
273678,23-OCT-11,22-OCT-11,Moses,,en,76.64.142.171,abcieplik@sympatico.ca,13722508,000000120740190,5,5,no-thing,5
273679,23-OCT-11,21-OCT-11,Pradheep Kumaar,,en,70.48.40.156,hbenda@sympatico.ca,13713678,000000120714982,3,4,Have an english speaking person to respond to the phone call. I have to get a friend to deal with these people.,2
273680,23-OCT-11,21-OCT-11,Suraj,,en,174.95.90.112,paulinejoseph@bell.net,13718646,000000120704752,4,3,"the technician was to arrive between 4-6, waited all day for him, and he arrived after 6 p.m. anyway he fixed the internet and thanks",5
273681,23-OCT-11,22-OCT-11,Hency,,en,50.100.68.94,ismaildeif@bell.net,13724740,000000120730661,5,5,Facilitate access to supervisors for your customers,4
273682,24-OCT-11,18-OCT-11,Asir raja,,en,174.88.77.244,tedflint@sympatico.ca,13677334,000000120643808,5,5,"Very difficult to navigate the automated system to actually get to the representative. Too long, complicated and frustrating. Much faster for a live person to answer and direct the call.",4
273683,24-OCT-11,23-OCT-11,Cristobal,,en,69.158.88.37,bone.sam@sympatico.ca,13729179,000000120745035,5,5,"Nothing. Cristobol was very helpful and stuck with me until he found the problem. PLEASE, never stop providing ""live"" assistance to your customers.

Thank you,

Sam Bone ",5
273684,24-OCT-11,23-OCT-11,Jose,,en,174.91.148.222,gloria2_32@sympatico.ca,13724424,000000120743778,5,4,Resolve the problem within 24 hours and not wait for almost a month. It was a technical error on Bell's fault. Please check with Jose on what went wrong!!!!,
273685,24-OCT-11,23-OCT-11,Mohammed,,en,76.67.25.49,alain-ninarobidas@sympatico.ca,13728576,000000120744050,1,1,Rectify the problem.,1
273686,24-OCT-11,05-OCT-11,Mathieu,,fr,67.68.212.61,lapointe.j@sympatico.ca,13519994,000000120358649,1,1,,1
273687,24-OCT-11,23-OCT-11,Julio,,en,174.119.126.58,nealsommer@sympatico.ca,13733270,000000120747191,3,1,,2
273688,24-OCT-11,23-OCT-11,Jaime,,en,174.119.126.58,nealsommer@sympatico.ca,13733272,000000120748909,2,2,,2
273689,24-OCT-11,22-OCT-11,Hssen,,fr,74.15.212.248,jean44@sympatico.ca,13724958,000000120736980,3,1,"Nous avons essayé de trouver une solution afin que je puisse utiliser internet.    Il a fait beaucoup d'effort, mais à la fin, il m'a fait faux bond et promis de m'appeler et de me donner un mot de passe.  Il ne l'a jamais fait.    J'ai dû rappeler le lendemain afin de résoudre mon problème dinternet, cette fois-ci avec une technicienne du Cnanada.   À l'avenir je vais demander de faire affaire avec un technicien du Canada.    ",4
273690,24-OCT-11,23-OCT-11,Bob,,en,76.68.46.26,1400demarco@bell.net,13728258,000000120746552,2,1,"As the problem is with my wireless printer, agent said he could not help. The problem occured after I had my access code changed from the 28 #'s to a # I put in. Need to pay a tech to recode the printer. Not too helpful.",3
273691,24-OCT-11,23-OCT-11,Jorge Alberto,,en,65.95.210.99,leonard.eng@sympatico.ca,13732218,000000120748447,5,5,,4
273692,21-OCT-11,20-OCT-11,Maria,,en,76.71.93.139,gptlabel@sympatico.ca,13699134,000000120695313,1,1,"Actually resolve the problem within a reasonable time frame and without multiple telephone calls.
My response applies to the other ""support"" calls as well - let's not single out Maria.",2
273693,21-OCT-11,20-OCT-11,Syed Mustafa,,en,174.94.121.227,Brianandcorie@sympatico.ca,13693704,000000120684451,1,1,,
273694,22-OCT-11,19-OCT-11,Luis,,en,70.49.238.169,ann.oneill@sympatico.ca,13679432,000000120672565,3,1,fixed the problem,
273695,22-OCT-11,21-OCT-11,Aika,,en,174.112.18.19,jdchunn@sympatico.ca,13714424,000000120715923,3,2,,1
273696,22-OCT-11,21-OCT-11,Bea,,en,70.49.238.93,cro145@sympatico.ca,13711236,000000120714567,5,5,,5
273697,22-OCT-11,21-OCT-11,Gregorio,,en,174.95.135.118,mhouse1@sympatico.ca,13717314,000000120702506,5,5,,5
273698,22-OCT-11,21-OCT-11,Hassan,,fr,67.71.183.35,pjobin@bell.net,13718872,000000120706667,5,5,rien,5
273699,22-OCT-11,21-OCT-11,Luis,,en,64.228.192.134,michcote_2@bell.net,13717348,000000120703953,5,5,,5
273700,22-OCT-11,27-SEP-11,Steve,,en,64.229.181.187,pdoll@sympatico.ca,13421468,000000120177386,3,4,"Bell never mentioned that the portable internet service was discontinued, even after I had been having problems.I spent money 2x over $200.00 and you offered a free refurbished unit after,my third reaccuring issue came up. I had many problems. Also my Old phone # was showing up on your records,after I moved so you did not know you could offer me DSL in this neighbourhood, where I had been living for over 2/1/2 years, I now have the DSL, but only get better speed, when I am hard-wired.",3
274154,22-OCT-11,19-OCT-11,Mohan,,en,69.159.21.48,murielthompson@sympatico.ca,13688876,000000120666767,3,2,"you could have given me a call back #. I was told not to call back & promised the problem would be resolved in 48 hours.
it wasn't. so I did call back & the next person fixed the problem in 2 minutes.",2
274155,22-OCT-11,19-OCT-11,Omar,,en,65.92.207.3,2ddupuis@bell.net,13678434,000000120661067,1,4,I found your representative abrupt and not helpful. He had me wanting to cancel my service This person needs to be more people friendly,3
274156,22-OCT-11,19-OCT-11,Brady,,en,65.92.207.3,2ddupuis@bell.net,13678436,000000120661297,5,5,I was very happy with this representative. He was knowledgeable and willing to go the extra to help resolve my issue. Which did work. ,4
274157,22-OCT-11,18-OCT-11,Daniel,,en,50.101.147.132,joanminnery@sympatico.ca,13670604,000000120634518,4,4,English speaking person FROM Canada,4
274158,22-OCT-11,17-OCT-11,Isaac,,en,174.95.95.121,Jangbahadoor@bell.net,13647814,000000120616000,5,4,,5
274159,22-OCT-11,19-OCT-11,Diddharth,,en,70.51.164.198,capofamily@sympatico.ca,13680744,000000120666357,1,1,"I've been on the phone with Bell all last week. My first problem was resolved & 3 more cropped up. I was speaking with a supervisor, David. He has failed to resolve the problem. If my next call does not see a resolution to my problem, I'll consider cancelling my subscription. I also received a call from a Bell Rep. who assured me that all was working as it should. He did not identify himself & the problems were not resolved.",1
274160,22-OCT-11,21-OCT-11,Nadim,,fr,174.92.192.156,s_bordeleau@sympatico.ca,13719962,000000120725872,4,4,"Rien! Si non, êtres plus rapide à répondre à l'appel!",5
274161,22-OCT-11,21-OCT-11,Salvador,,en,64.229.94.111,larryski@sympatico.ca,13715836,000000120717903,1,1,"the woman i spoke with made the appointment for Saturday the 22nd but put it in for Sunday. I was told that a teck would be here on Saturday between 8 and 12.  When i called at 2 no one knew what was going on.  I was told i could not get my internet fixed until Sunday. I was very angry and upset and insisted it be fixed today (Saturday)
A woman named Dana called and said my internet would be fixed on Saturday.  Within the hour a young man came and said my DSL was not even hooked up at the box.  This was a mistake of a Bell teck who came to fix the phone line in September that went down from a storm.  \my DSL was never hooked up properly then.  He was a very nice young man and even he was confused as to how this could happen.  if i have a problem like this in the future i WILL cancel my internet and go to Cogeco",1
274162,22-OCT-11,17-OCT-11,Med Hedi,,fr,174.88.176.224,a.benseghir@sympatico.ca,13647998,000000120616882,5,5,,5
274163,22-OCT-11,21-OCT-11,Maileen,,en,70.26.31.144,paul.sabourin@sympatico.ca,13718620,000000120707694,5,5,,5
274164,22-OCT-11,21-OCT-11,Maimouna,,fr,70.51.201.43,hbinet@sympatico.ca,13713680,000000120715601,3,3,la comprehension des agents,3
274165,23-OCT-11,17-OCT-11,Manel,,fr,76.67.163.205,jacquesrgagnon@sympatico.ca,13654210,000000120612022,2,1,vraiment me donner l'heure juste quant aux conséquences de mon erreur (pas de leçon svp)car dès le lendemain matin 18 octobre mon internet sympatico ne fonctionnait plus et j'ai du demander à nouveau de l'aide car un tiers avait pénétré dans mon système internet...résultat je n'ai eu accès à sympatico qu'en fin d'après-midi le 20 octobre me causant un certain préjudice dont je me serais bien passé. Les autres intervenants en particulier Yves (Ottawa) sont parvenus à rétablir le service.,3
274166,23-OCT-11,19-OCT-11,Sami,,en,69.157.69.242,plriddell@sympatico.ca,13689960,000000120659625,3,4,Been quicker on turning email unblocked,2
274167,23-OCT-11,08-OCT-11,Rolando,,en,74.14.150.130,wlgill@sympatico.ca,13559376,000000120424099,2,1,"Make sure that you refresh the proper account. That turned out to be my issue.
Once my service was upgraded, it worked fine.",3
274168,23-OCT-11,20-OCT-11,Manuel,,en,74.15.81.134,edwardmcdowell@sympatico.ca,13697862,000000120675764,5,4,,5
274169,23-OCT-11,14-OCT-11,Hector,,en,174.91.98.140,wmurphy@bell.net,13628740,000000120548040,5,5,When I first inquired I was told I would receive $5.00savinds on my phone bill? I havn't seen this saving yet. ,5
274170,23-OCT-11,13-AUG-11,Mariame,,en,184.151.127.220,maglover@sympatico.ca,12891921,000000119149538,4,4,"Previous telephone call took way too long, about two hours, and involved  too  many requests for soc ins numbers drivers license, especially as I have been dealing with Bell for  more than 35 years",5
274171,23-OCT-11,22-OCT-11,Hassan,,en,70.30.98.227,raulc@sympatico.ca,13727014,000000120741893,1,1,I don't know but after 10 year I going to chage phone and internet.,1
274172,23-OCT-11,21-OCT-11,Mohamed Amine,,fr,174.95.226.146,nicole264@sympatico.ca,13718154,000000120712546,5,5,,5
274173,23-OCT-11,21-OCT-11,Mohamed,,fr,174.95.226.146,nicole264@sympatico.ca,13718156,000000120707732,5,5,Merci,5
274174,23-OCT-11,22-OCT-11,Lahouari,,fr,174.93.33.143,mwgirard@bell.net,13726402,000000120731533,5,5,,5
274175,23-OCT-11,23-OCT-11,Ashwini,,fr,174.93.251.115,laurent.denault@sympatico.ca,13725530,000000120743042,5,5,,5
274176,23-OCT-11,21-OCT-11,Karla,,en,69.159.4.209,mandy58.ma@sympatico.ca,13716676,000000120726226,5,5,,5
274177,23-OCT-11,22-OCT-11,Revathi,,en,174.93.33.179,j.neal1@sympatico.ca,13724780,000000120732182,4,3,,
274178,23-OCT-11,22-OCT-11,Miguel,,en,174.93.33.179,j.neal1@sympatico.ca,13724782,000000120737468,4,5,,
274179,23-OCT-11,21-OCT-11,David,,en,65.95.206.103,hramsay@sympatico.ca,13713862,000000120717062,5,5,N/A,4
274180,23-OCT-11,21-OCT-11,Luis,,en,74.14.222.33,logrif@sympatico.ca,13716244,000000120706834,4,4,I would like to have my bill for this month reduced because I was unable to use it for 2 weeks. I don't understand the reason for the interuptions in my service.,
274181,23-OCT-11,23-OCT-11,Raj,,en,70.24.115.132,dgoreski@sympatico.ca,13723758,000000120742730,5,5,nothing,5
274182,23-OCT-11,22-OCT-11,Mohan,,en,76.64.142.237,kath_simons@sympatico.ca,13725308,000000120736678,1,3,fix our internet that day,1
274183,23-OCT-11,22-OCT-11,Kumar,,en,174.89.118.159,sherry.mohammed@sympatico.ca,13727542,000000120733572,5,5,"I had to call back on October 23rd, 2011 at around 2 - 3 noon. The representative that helped me was Gian Carlo. He was very patient with me and help me to solve the issue. He also recommended a new modem as he recognized that the issue was with the modem. Nonetheless, he made sure that I would have access to the internet due to the fact I told him how important it is for my job. I am very appreciated for his help and his patience working to solve the problem.",5
274184,23-OCT-11,18-OCT-11,Philip,,en,184.144.84.109,hutch469@sympatico.ca,13669620,000000120646741,1,1,fixed the problem,1
274185,23-OCT-11,19-OCT-11,Mohamed,,fr,208.65.20.209,rene.bissonnette@sympatico.ca,13690460,000000120660761,5,5,,5
274186,24-OCT-11,23-OCT-11,Sai,,en,76.64.216.27,briary@bell.net,13729258,000000120753224,4,4,Source from Canada,4
274187,22-OCT-11,21-OCT-11,Fodie,,en,70.27.40.60,art.pat@bell.net,13709450,000000120719884,5,5,"Nothing else, the service provided was perfect.",5
272707,22-OCT-11,20-OCT-11,Zied,,fr,174.93.129.120,jk.laflamme@sympatico.ca,13700572,000000120679392,1,1," Incapacitée d'entrer sur l'internet , la page de radio-canqada est figée. On dit que windows internet explorer fourni par Yahoo ne répond pas. Ca dure depuis 2 jrs.  ET J'EN AI MARE",1
272708,22-OCT-11,20-OCT-11,Sabha,,en,74.14.130.210,cofell.ca@sympatico.ca,13696650,000000120681279,2,1,The technician had a very soft voice with an accent which made it very difficult for me to understand. I had to ask her to repeat quite often and I know she was getting frustrated with me also.  She finally said she was having problems with her computer and would call me in 15 min.  I was able to solve the problem myself afterwards and I didn't hear back from her either.  Later that evening I received a call from another Bell person who asked if I was able to solve my problem or could he help me with it.  I said I was able to solve it myself and if I needed any help I would call in again.  ,5
272709,22-OCT-11,21-OCT-11,Matthew,,en,65.95.145.225,david333@sympatico.ca,13711566,000000120704836,4,4,The first call I placed to Bell had me speaking to person who I felt failed to comprehend my perdicament. I called a second time and received exceptional service. The second attendent was able to calm me down from the frustartion I felt with the first after placing the first call.,4
272710,22-OCT-11,21-OCT-11,Jose,,en,76.69.153.216,DAVEY7@sympatico.ca,13708456,000000120716127,4,4,,4
272711,22-OCT-11,21-OCT-11,Manel,,fr,65.92.171.229,bro.gendron@sympatico.ca,13710260,000000120704609,5,4," Pour cette fois-ci rien tout a été parfait.Le service s'est grandement améloré en comparaison à une demande antérieure.
Je ne me suis pas sentie bouscoulée, 
la conseillère à su me diriger dans les opérations à faire. ",5
272712,22-OCT-11,21-OCT-11,Loyda,,en,174.93.227.187,jamie45@sympatico.ca,13714251,000000120707503,4,3,,3
272713,22-OCT-11,19-OCT-11,Mohd,,en,65.95.143.175,bradj@sympatico.ca,13680440,000000120669564,5,5,,5
272714,22-OCT-11,21-OCT-11,Rudolf,,fr,184.144.139.200,francinelarose@sympatico.ca,13712838,000000120706747,4,4,rien,5
272715,22-OCT-11,21-OCT-11,Kevin,,en,69.158.142.62,janeperry@sympatico.ca,13714294,000000120706065,4,4,,4
272716,22-OCT-11,21-OCT-11,Christopher,,en,70.52.152.19,rkpfeffer@bell.net,13719554,000000120707537,1,1,On this inquiry the gentleman was not able to answer my question because it was to do with moving my contact list from windows live to outlook express.,3
272717,22-OCT-11,21-OCT-11,David,,en,70.52.152.19,rkpfeffer@bell.net,13719556,000000120706452,3,3,"Your rep was very polite, friendly and helpful in resolving my issue with having a sound notify me when I have a new email.  I was very pleased at the time BUT unfortunately, after this contact with your rep I had two old emails re-sent out, which I did not do. One was an old email I had sent in June of 2010 and the other was an email I had sent in January of this year. How did this happen????  Hopefully nothing else will arise from this contact with your tech! ",3
272718,22-OCT-11,14-OCT-11,Wafa,,fr,67.68.69.159,mtounsi@bell.net,13625004,000000120539974,5,2,"Le technicien a fait du bon travail et il a fait ce qu'il a pu. Mon probléme c'est qu'on est quatre utilisateurs d'internet et la connection devient lente quand on est plusieurs utilisateurs en meme temps.
J'ai voulu changer mon forfait pour la haute vitesse, on m'avait laissé savoir que ma ligne de téléphone ne supporte pas un haut débit alors qu'il existe dans le quartier des lignes hautes vitesses en activité. Je suis perplexe devant ces explications. Il semblerai qu'on ne veux pas répondre clairement a mon questionnement. Pourriez-vous m'expliquer pourquoi je ne peux bénéficier d'une vitesse supérieur a mon forfait actuel qui est ""essentiel plus""?.
Merci.",5
272719,22-OCT-11,21-OCT-11,Claudia,,en,174.113.234.113,mtymm@bell.net,13717818,000000120712688,1,1,"I was contacted by someone on behalf of bell to see how my internet service was. I said not great, actually and then he transferred me to someone. Your service rep wasn't very friendly, she didn't explain that she wanted to access my desktop so she could assess the problem- she just sent me to a url and said click agree. Since I didn't make the call to bell myself, it didn't seem secure- it could have been anyone calling, wanting access to my computer.",2
272720,22-OCT-11,21-OCT-11,Orlando,,en,174.94.105.250,filomena002@sympatico.ca,13712724,000000120709934,5,5,"My experience was very positive and Orlando was very helpful and had lots of patience.

Thanks",5
272721,22-OCT-11,05-OCT-11,Sarra,,fr,70.26.190.123,fred.chabot@sympatico.ca,13516926,000000120357014,3,5,"Avant de demander votre client de débrancher, brancher, changer ou racourcir les connections, verifier votre propre system. Le problème etait à l'extérieur (courcicuit ou interférence de d'autres fils, croisement de fils)  ",4
272722,22-OCT-11,06-OCT-11,Amanda,,en,70.50.32.118,mbprimeau@bell.net,13534340,000000120378682,5,5,,5
272723,22-OCT-11,21-OCT-11,Priyanka,,en,70.54.113.205,henryl@sympatico.ca,13713746,000000120725343,5,3,"nothing, all was well",4
272724,22-OCT-11,20-OCT-11,Randileigh,,en,76.68.28.178,dinorav@sympatico.ca,13697460,000000120680953,5,5,,4
272725,22-OCT-11,20-OCT-11,Ramzi,,fr,67.71.119.136,famille-fortin@sympatico.ca,13698232,000000120699016,3,,"On me dit que je vais recevoir un nouveau modem, alors tant que je ne l'ai pas reçu et que je ne sais pas si le problème sera résolu, il est difficile pour moi de répondre si je suis satisfait du service en date du 20 octobre 2011. Par contre, avec tous les problèmes que j'ai eus avec bell concernant les promesses de forfait qui n'étaient pas réelles et qui finalement me coutait plus que prévu, il m'est très difficile d'avoir une opinion favorable de vos services. Et je peux vous assurer que si videotron me faisait une offre, je l'accepterait sans hésiter. Alors diminuez le montant que je paye par mois de 20$ pour l'internet et le téléphone et je serai un client très satisfait.",2
272726,22-OCT-11,20-OCT-11,Zulfiquar,,en,174.95.87.197,fergusonjjak@sympatico.ca,13698322,000000120681141,3,3,I could not understand the accent of the East Indian agent. Better command not only of English but our accent would be a good start.,4
272727,22-OCT-11,19-OCT-11,Eric,,en,64.231.182.79,kirkmaryx20@sympatico.ca,13686424,000000120652068,2,2,Bell should fulfill the agreements made in April 2011 to reduce my bill. Instead of getting a $10/mo discount I got 2 increased charges in 6 months. A new plan was developed for going forward from Oct 2012 but the past was not corrected.,2
272728,22-OCT-11,18-OCT-11,Alexander,,en,70.49.20.234,cjpynn10@sympatico.ca,13666386,000000120642834,5,5,"Nothing, everything was definitely OK.",5
272729,22-OCT-11,19-OCT-11,Deepak,,en,76.64.22.95,joannemorris@sympatico.ca,13685536,000000120662925,5,5,,5
273193,22-OCT-11,21-OCT-11,Max,,en,76.71.154.147,cjwilliams1@sympatico.ca,13710984,000000120712508,4,4,"I have had degrading service for the past six months, this is the first time that Bell has responded so quickly.
With respect to the above we have followed the technician's recommendation to replace an old phone so lets hope it is fixed.

Service on this issue was very good but the ongoing slowness of my service with frequent re boots needed and very slow navigation is very frustruating. You need to ensure that customers access and service levels are as advertised and available at all times of the day and weekends.",5
273194,22-OCT-11,21-OCT-11,Nikitha,,en,70.29.243.101,ovoortman@sympatico.ca,13718392,000000120724594,1,1,"speak English..very difficult to understand. I spent 45 minutes on the phone, then I was disconnected and the person did not call back, so I had to start all over again. This is not the 1st time that this happened",2
273195,22-OCT-11,21-OCT-11,Wynbert,,en,70.29.243.101,ovoortman@sympatico.ca,13718394,000000120723770,3,4,speak better English...the individual was difficult to understand,2
273196,22-OCT-11,21-OCT-11,Jessica,,en,174.93.27.66,minervaf@sympatico.ca,13717492,000000120708564,4,4,shorter waiting time,4
273197,22-OCT-11,08-OCT-11,Joan,,en,174.93.27.66,minervaf@sympatico.ca,13556692,000000120432594,4,4,,5
273198,22-OCT-11,21-OCT-11,Juan,,en,70.31.31.210,scheibling@sympatico.ca,13720180,000000120725898,2,1,My problem was not resolved. The help guy said someone would call me back in 24 hrs to fix the problem and no one called. I still have the problem.,2
273199,22-OCT-11,21-OCT-11,Grant,,en,70.26.234.229,linda_burton@sympatico.ca,13716080,000000120711250,5,5,"nothing it was perfect , fast and clear.",3
273200,22-OCT-11,21-OCT-11,Oscar,,en,70.26.234.229,linda_burton@sympatico.ca,13716082,000000120725415,5,5,he was so very nice and sweet. Very patient with me .It was very nice !,4
273201,22-OCT-11,21-OCT-11,Kevin,,en,65.92.44.104,r.c.walls@bell.net,13719078,000000120717206,5,4,"Nothing, I was very satified with the service. ",5
273202,22-OCT-11,21-OCT-11,Rodrigues,,en,184.144.8.18,shellbri@sympatico.ca,13720376,000000120715760,4,4,,4
273203,22-OCT-11,21-OCT-11,Soumaya,,fr,184.144.224.124,lsaintpierre@bell.net,13716374,000000120707611,5,5,Il aurait été plus couteux pour vous,4
273204,22-OCT-11,21-OCT-11,Sharon,,en,70.51.170.149,raytransport@sympatico.ca,13719244,000000120712407,4,3,,4
273205,22-OCT-11,19-OCT-11,Sharon,,en,184.146.75.135,dalley@sympatico.ca,13681650,000000120649405,5,5,Explain better on the Bill what the charge was for (Breakdown the charge),4
273206,22-OCT-11,19-OCT-11,June,,en,24.52.200.172,dyorke_9@sympatico.ca,13682622,000000120658503,4,4,take the music off the wating line. IT SUCKS!!!!!!!,3
273207,22-OCT-11,21-OCT-11,Josi,,en,69.158.91.76,starryeyed@sympatico.ca,13720792,000000120722969,5,5,Time waiting. It was 32 mins.,3
273208,22-OCT-11,21-OCT-11,Brittany,,en,76.68.52.10,john.bailey@bell.net,13714880,000000120709384,3,2,"Faster que times - took almost an hour to get through variety of 3 operators to address concerns over first bill. Would suggest a better strength in English language skills on some Bell CSRs, Brittany was a relief could answer several questions within minutes, called me back on line that could hear her on, nice way to end patience tested call in.",2
273209,22-OCT-11,21-OCT-11,Omar,,en,174.88.14.237,gillian.wood@sympatico.ca,13713288,000000120719395,5,5,,4
273210,22-OCT-11,21-OCT-11,Wayne,,en,70.26.92.69,Schulz42@sympatico.ca,13708688,000000120704017,5,5,Nothing,5
273211,22-OCT-11,19-OCT-11,Kevin,,en,70.49.21.249,wnymann@sympatico.ca,13693334,000000120670979,4,5,,4
273212,22-OCT-11,21-OCT-11,Nizar,,fr,67.68.170.170,micheline.micheline@sympatico.ca,13717384,000000120726297,5,5,,5
273213,22-OCT-11,21-OCT-11,Sam,,en,174.95.128.142,fatima.medina059@sympatico.ca,13712634,000000120726000,5,5,very expensive,4
273214,22-OCT-11,21-OCT-11,Amira,,fr,24.122.142.227,lyne.routhier@sympatico.ca,13716502,000000120701955,5,5,,5
273215,22-OCT-11,17-OCT-11,Caroline,,en,174.95.95.121,Jangbahadoor@bell.net,13647816,000000120617569,5,4,I cannot think of something right now.,5
273216,22-OCT-11,17-OCT-11,Ali,,en,65.93.132.202,m.scrivener@sympatico.ca,13657018,000000120598919,5,5,not a thing,5
273217,22-OCT-11,21-OCT-11,Wafa,,fr,70.52.36.142,lothar.louise@sympatico.ca,13716294,000000120703916,4,2,Ne pas appeler (lors d'un précédent appel) pour nous offrir un service non disponible ,3
273218,22-OCT-11,21-OCT-11,Celine,,fr,64.229.72.39,marleaulise@sympatico.ca,13716956,000000120700927,4,4,"non, sauf l'attente en ligne",4
273219,22-OCT-11,29-JUL-11,Patrick,,fr,174.88.176.224,a.benseghir@sympatico.ca,12740169,000000118833135,4,4,,5
273220,23-OCT-11,19-OCT-11,Sonia,,fr,69.156.121.135,pierrelahaie@bell.net,13689902,000000120650538,5,4,non,5
273221,23-OCT-11,19-OCT-11,Chaouki,,fr,69.156.121.135,pierrelahaie@bell.net,13689904,000000120654140,5,5,non,4
273222,23-OCT-11,19-OCT-11,Anne,,en,70.54.21.105,forever29@sympatico.ca,13683230,000000120653012,3,3,"You representatives do their best, but you computer systems and upper management need an overhaul.  Billings are never what representative told you even though it's in the system.  Your internet billing systems leaves a lot to be desired and this is not the fault of your service reps.  Fix senior management that implements policies.  And my service reps on that day were Kate and Cynthia not Anne.",
273223,23-OCT-11,22-OCT-11,Madhu,,en,184.147.204.78,rampant_lion@sympatico.ca,13727002,000000120741624,4,5,Hard to understand the agent due to accent.  ,3
273224,23-OCT-11,23-OCT-11,Rain,,en,174.93.66.218,wiliza@sympatico.ca,13728126,000000120743773,5,4,more call service agents during the weekdays.,5
273225,23-OCT-11,22-OCT-11,Karla,,en,174.89.122.14,g.trope@sympatico.ca,13724258,000000120741581,4,5,way too many telephone select options before getting to a live rep. ,4
273226,23-OCT-11,21-OCT-11,Souhail,,fr,184.144.181.60,nchevalier@sympatico.ca,13718076,000000120707512,1,1,Beaucoup trop long. On me parle comme si je ne comprendrais rien. Apres avoir essayé pendant au moins 45 min avec votre prépose de réglé mon problement. Il me dit qu'il me rappelerais et j'ai du rappelé pour me faire dire que rien était noté a mon dossier. Le bout de la marde .....perte de temps totale,1
273227,23-OCT-11,10-OCT-11,Krishnan,,en,174.95.205.198,cedf@sympatico.ca,13566292,000000120456674,5,5,,5
273228,23-OCT-11,22-OCT-11,Faqria,,en,65.95.94.77,srak@sympatico.ca,13727662,000000120730396,5,5,Nothing,5
273229,23-OCT-11,22-OCT-11,Sana,,en,50.100.39.15,b.sugarman@sympatico.ca,13722886,000000120731342,1,1,"The person who resolved my problem easily, was the 2nd person I dealt with.
I went without any service from midnight Thursday until the 2nd person I dealt with resolved the problem on Saturday afternoon!  That leaves me unhappy with the service.  The first person said it was a problem in my area which I learned was not so!  Two days with no service for no reason, is unsatisfactory.",
273230,23-OCT-11,21-OCT-11,Arlene,,en,208.124.219.34,duncan.marshall2@sympatico.ca,13712212,000000120709463,5,5,Nothing,5
273701,22-OCT-11,21-OCT-11,Elizabeth,,en,64.231.1.26,nancyelainewilliams@bell.net,13717972,000000120714895,5,5,"Prevent me from having to call in the first place by not putting incorrect charges on my bill.

On a positive note, the wait time to speak to one of Bell's customer service representatives seems to be getting shorter.  That is wonderful!",4
273702,22-OCT-11,20-OCT-11,Rolando,,en,174.88.52.55,lue@sympatico.ca,13702224,000000120686171,5,5,,4
273703,22-OCT-11,21-OCT-11,Stephen,,en,65.92.181.226,maureen.spira@sympatico.ca,13717088,000000120713096,5,4,"Technical help from Canadian and El Salvador are much preferred to those from India. Sorry, I know the Indian people are very clever, especially with technical and scientific subjects, but they are so difficult to understand and often there are problems with the line.",5
273704,22-OCT-11,21-OCT-11,Jason,,en,184.151.63.195,grmacpherson@sympatico.ca,13713500,000000120714642,3,4,"transferring calls from one department to another was terrible.
billing procedures need to improve",2
273705,22-OCT-11,20-OCT-11,Travis,,en,184.147.59.233,john.stables@sympatico.ca,13700742,000000120677337,1,1,Allow me to access sympatico.ca,1
273706,22-OCT-11,21-OCT-11,Yosimar,,en,70.49.247.49,c-joulton@sympatico.ca,13710378,000000120707635,4,4,"The referral to the dept that increases the amount of messaging could have been just a ""please wait while I transfer you"" rather than a call-back that took them 3 tries to reach us as we were out.",5
273707,22-OCT-11,21-OCT-11,Vincent,,en,74.14.60.230,bill.crowe@sympatico.ca,13709926,000000120700861,5,5,it was perfect!,5
273708,22-OCT-11,21-OCT-11,Eliena,,en,76.69.4.253,rayinglis_5@sympatico.ca,13719228,000000120707813,5,5,I think the service was just great!!!!!,5
273709,22-OCT-11,06-OCT-10,Eric,,en,65.92.101.126,schoenm@sympatico.ca,9502303,000000111880899,4,1,Internet connection at the Bell pedestal still intermittent and it is especially bad duirng damp or wet times of the day and night,2
273710,22-OCT-11,21-OCT-11,Ryan,,en,184.151.63.192,hebo1@sympatico.ca,13713706,000000120704161,1,4,"Quit giving customers the run around, no-body could resolve my problem, (it is not in my power to do anything was the answer) The left hand does not know what the right hand is doing.3 hrs. on the phone to rectify a billing problem is rediculous. Sorry when my cotract is up for renewal there will never be a Bell product in my house again.Don't you people know that we have jobs also?",1
273711,22-OCT-11,21-OCT-11,Asly,,fr,65.94.160.6,dopimaj@sympatico.ca,13712066,000000120716288,4,4,non,4
273712,22-OCT-11,21-OCT-11,Anne-Marie,,en,174.92.183.44,lkempffer@sympatico.ca,13716198,000000120706319,5,,"the communication was correct. the rep was smart and polite. she read my file and we did some troubleshooting together as she guided me through. there was nothing else she could do as we both arrived at the same conclusion i.e. connectivity so, i am to receive a new modem and will need to establish a wireless access & return the old one.",4
273713,22-OCT-11,21-OCT-11,Partha,,en,76.70.100.78,pneuman@bell.net,13718900,000000120725516,3,2,the 4th tech on his way to look into my line issues. How about resolve the issue once and for all? ,1
273714,22-OCT-11,21-OCT-11,Ana,,en,64.231.87.13,jmizener@bell.net,13714748,000000120715252,5,5,,4
273715,22-OCT-11,21-OCT-11,Med Anis,,fr,184.145.252.77,carolericard@sympatico.ca,13710572,000000120711872,3,3,,4
273716,22-OCT-11,21-OCT-11,Maria,,en,69.156.7.127,derek_gibson@sympatico.ca,13711762,000000120710298,5,5,wait time on the phone was too long,5
273717,21-OCT-11,19-OCT-11,Mohamed,,fr,174.94.119.167,pat_sylvie.boileau@sympatico.ca,13689566,000000120666046,3,4,"J'ai fait un appel la semaine dernière pendant lequel on a tenté de me vendre un nouveau service plutôt que de tenter de régler le problème que j'avais. 

Puisque je ne voulais pas de ce service - qui augmentait ma facture de 5$/mois - on m'a répondu qu'on ne pouvait rien faire pour moi!  

Étant donné que je suis une cliente de longue date, j'ai trouvé cette réponse plutôt cavalière et très insultante! 

J'ai rappelé cette semaine.  Il m'a fallu parlé à 5 personnes différentes. On a encore tenté de me vendre un nouveau service, puisque celui pour lequel je suis abonnée depuis au moins 10 ans n'existe plus. 

J'ai dû répéter mon problème à chacune de ces personnes.  Mon problème concerne la portée du signal WI-FI. Étant donné que le modem que je loue chez vous depuis de nombreuses années est dépassé, je voulais avoir un modem plus récent, donc plus performant. J'ai été au téléphone pendant plus de 60 minutes pour que finallement vous accèdiez à ma demande. La dernière personne à qui j'ai parlé a pris à peine 10 minutes pour compléter ma demande.  C'est tout le temps qu'aurait dû prendre toute la démarche.

Je ne suis pas vraiment satisfaite de tout ce temps perdu - par moi et par vos employés. De plus, vos employés m'ont proposé d'augmenter ma vitesse d'accès alors que mon problème était la portée du signal.  Je me demande si vos employés écoutent vraiment lorsqu'on leur explique un problème.  

De plus, puisque vos employés ont accès aux information de mon dossier, il me semble que ce n'est pas très difficile de comprendre qu'un modem ancienne génération ne convient plus aux besoins d'aujourd'hui.  D'autant plus que je suis une clientèle fidèle, vous auriez dû accédez tout de suite à ma demande!

Par conséquent, à la quetion suivante, il m'est difficile de recommandez Bell.

Merci de l'attention que vous portez à ces commentaires.

Sylvie Crasci",2
273718,21-OCT-11,20-OCT-11,Salvador,,en,74.14.128.16,ty566@bell.net,13707642,000000120683524,5,4,,5
273719,21-OCT-11,20-OCT-11,Roshan,,en,174.92.101.192,bcampagn@sympatico.ca,13695258,000000120690991,5,5,,5
273720,21-OCT-11,20-OCT-11,Jorge Alberto,,en,205.193.149.116,skuze@sympatico.ca,13706640,000000120682877,1,1,Resolved my issue,2
273721,21-OCT-11,20-OCT-11,Danny,,en,64.228.82.101,lucyeberts8@sympatico.ca,13702220,000000120693317,3,5,"At first, I was told I had to call my security service to get my problem resolved.  She did not know that it doesn't exist on a Apple computer which I think is something which should have been known.  I finally insisted that she help me change my password.",4
273722,21-OCT-11,20-OCT-11,Pavan,,en,64.231.132.100,kev.young@sympatico.ca,13701312,000000120684542,3,4,It would be good if I spoke to someone who understands my problem instead of giving me the run around and by chance managed to solve my problem after keeping me on the phone for 30 mins.,3
273723,21-OCT-11,18-OCT-11,Mary-Jane,,fr,174.95.187.232,miga7@sympatico.ca,13673316,000000120637554,5,5,rien de mieux,5
273724,21-OCT-11,17-OCT-11,Maxamed,,en,24.215.51.98,bmoore@bell.net,13649450,000000120618602,1,1,"actually provided answers.

admittedly, my question was a little out of the ordinary but not at all out of the scope of support.  changing the dhcp function on * bell * provided equipment generates an error. if bell doesn't support its provided equipment to the customer, who does.",3
274188,24-OCT-11,23-OCT-11,Danny,,en,184.148.125.119,john.michie@sympatico.ca,13731646,000000120751185,2,1,"Resolve why I did not receive email sent to me.  I indicated the ID admin@marketex.ca had sent me an email Friday, Oct.21 without any error message on their side yet I never received it as of Oct.23rd.  On Oct.24 I was forwarded the original email sent on Oct.19th but still never received the original email.  It puts large doubt in me that I am truly receiving all my email on john.michie@bell.net.  I would appreciate a follow-up asap.",3
274189,24-OCT-11,21-OCT-11,Chenrup,,en,64.231.225.79,lingaitis@sympatico.ca,13716102,000000120722337,1,1,read the survey I jut sent ,2
274190,24-OCT-11,22-OCT-11,Venkat,,en,64.231.49.124,tclift@sympatico.ca,13727858,000000120735812,5,5,,5
274191,24-OCT-11,23-OCT-11,Ines,,en,69.156.63.207,rfornaciari@sympatico.ca,13733902,000000120746474,2,1,,1
274192,24-OCT-11,23-OCT-11,Adel,,fr,76.67.164.249,f_mailhot@sympatico.ca,13730442,000000120753922,5,5,rien,5
274193,24-OCT-11,23-OCT-11,Ramy,,fr,174.91.255.51,yrinfret@sympatico.ca,13735280,000000120751713,4,5,rien de plus,5
274194,24-OCT-11,22-OCT-11,Padala,,en,50.100.148.245,ngyeates@sympatico.ca,13726516,000000120731618,3,3,"My problem still needs to be fixed, and that is I cannot for some reason access sympatico.ca.  Apparently this is a problem at the Bell end.",4
274195,24-OCT-11,22-OCT-11,Adnene,,fr,69.156.219.120,lucienr@sympatico.ca,13725728,000000120729617,4,2,"J'attends la visite d'un technicien jeudi prochain (le 27 oct) pour vérifier différentes connexions. Ce soir, on dirait que le problème est résolu. On vera dans les prochains jours.",4
274196,24-OCT-11,22-OCT-11,Stephan,,en,67.70.30.153,hmbdab@sympatico.ca,13724634,000000120742281,5,3,If you are talking about a gentleman called Stephan #338874 he was great and did his best to help me. But if you check your records I called twice that evening and unfortuneatly I had to hang up on the first Tech person. After about ten minutes of total frustration on both our parts I could not understand a word she was saying and may I suggest that you get people who can speck better english without the strong accent.,2
274197,24-OCT-11,21-OCT-11,Saliou,,fr,65.92.81.181,dhiana_2007@sympatico.ca,13711820,000000120707237,5,4,,4
274198,24-OCT-11,23-OCT-11,Syed Mustafa,,en,64.228.228.59,shi.zeg@sympatico.ca,13734406,000000120748630,1,1,give me what u told me i could have still waiting for repair on the junction box so i can have high speed as u  promised,1
274199,24-OCT-11,23-OCT-11,Sajid,,en,184.147.122.186,muffins@sympatico.ca,13733152,000000120748643,5,5,Service was excellent but waiting time to get through to technical support could be improved,4
274200,24-OCT-11,22-OCT-11,Achref,,fr,76.67.166.177,mabourbon@sympatico.ca,13725828,000000120741572,2,4,"Au lieu de changer mon mot de passe, si la communication avait été meilleure j'aurais pu garder mon mot de passe et simplement changer une majuscule pour une minuscule",4
274201,24-OCT-11,23-OCT-11,Alejandro,,en,174.91.48.195,sm.chung@sympatico.ca,13734474,000000120753534,5,3,,4
274202,24-OCT-11,21-OCT-11,Jeff,,en,65.94.98.184,diweski@sympatico.ca,13711902,000000120710252,5,5,"Peter provided great service.  He was very helpful, pleasant and professional.
Thank you 
Diana Dejewski
Tech ID: B55802",5
274203,24-OCT-11,20-OCT-11,William,,en,184.144.154.10,salmmonte16@sympatico.ca,13706098,000000120699831,5,5,very good work from William,5
274204,24-OCT-11,18-OCT-11,Carlos,,en,98.143.103.96,steve.pond@sympatico.ca,13676918,000000120645020,1,1,,1
274205,24-OCT-11,21-OCT-11,Roshan,,en,184.146.164.14,james.popiel@sympatico.ca,13714236,000000120717955,5,5,"To resolve the problem, I had to contact your technical department 2 0r 3 times. Within each call I was switched to at least 2 departments or individuals. In each interchange the same questions were asked and the same actions were requested, e.g. type of modem, turn off the modem and restart, press the modem reset,etc. 
Why don't you assign an incident number and each technician sees what has already been done? And the customer can reference this number if they have to call back.",5
274206,24-OCT-11,23-OCT-11,Maria,,en,74.14.57.127,bbwatson_738@sympatico.ca,13729010,000000120746881,5,4,,5
274207,24-OCT-11,13-OCT-11,Divya,,en,69.157.58.161,wilfj@bell.net,13616090,000000120522091,5,3,"I received the new power pack very quickly BUT ever since, my computer is VERY slow to come to life after I input my password. I get the "" circle "" for several minutes before I get access to my email. Very frustrating.",5
274208,24-OCT-11,19-OCT-11,Michael,,en,76.70.105.135,souli@sympatico.ca,13691928,000000120668781,4,4,,4
274209,24-OCT-11,23-OCT-11,Ajay,,en,64.229.38.164,kaye.smith@sympatico.ca,13731898,000000120750133,5,5,nothing the tech was very patient and was able to solve my internet problem for me---------------thank you,5
274210,24-OCT-11,23-OCT-11,Meher,,fr,76.69.175.9,france.gravel@bell.net,13730554,000000120747016,5,4,me confirmer par e-mail le sujet de l' appel et les modifications qui ont été apporté à mon dossier,3
274211,24-OCT-11,17-OCT-11,Satish,,en,65.92.172.101,c-e.borza@sympatico.ca,13649774,000000120605270,3,1,,2
274212,24-OCT-11,02-OCT-11,Madhu,,en,184.147.168.195,sdracetec@sympatico.ca,13483122,000000120281596,5,5,Absolutely nothing!!,5
274213,24-OCT-11,22-OCT-11,Jeff,,en,174.95.65.226,wieslaw.kuczynski@sympatico.ca,13728118,000000120730859,5,5,more people like jeff,5
274214,23-OCT-11,22-OCT-11,Arturo,,en,74.198.9.200,turtleanne@sympatico.ca,13727964,000000120737011,4,2,Still having wireless connection issues ,4
274215,24-OCT-11,23-OCT-11,Venkat,,en,65.92.198.242,nu516@bell.net,13733408,000000120752886,5,5,nothing,4
274216,24-OCT-11,21-OCT-11,Nicholas,,fr,184.145.220.252,lirou@bell.net,13716114,000000120722719,5,5,,5
274217,24-OCT-11,21-OCT-11,Manel,,fr,50.100.111.170,solo2000@sympatico.ca,13720652,000000120705488,3,4,rendre les modem disponibles dans les boutiques bell pour ceux qui le désire pour ne pas avoir a attendre l'objet par la poste.,2
274218,24-OCT-11,23-OCT-11,Mohamed,,fr,70.30.150.32,mokhtar.hussen@sympatico.ca,13733058,000000120753666,4,5,,4
274219,24-OCT-11,22-OCT-11,Bhavana,,en,70.54.133.79,fomin@sympatico.ca,13724168,000000120735416,1,1,close call centres in India and open in Canada when people understand you and dont speak like machines,2
274220,24-OCT-11,23-OCT-11,Janice,,en,184.146.104.79,ccasino-winston@sympatico.ca,13729472,000000120750415,5,5,,5
274221,24-OCT-11,22-OCT-11,Eduardo,,en,184.147.14.86,doug021@sympatico.ca,13723850,000000120740869,2,2,returned the call you said you were going to,3
274222,24-OCT-11,21-OCT-11,Zohra,,fr,76.65.168.167,vachongmms@sympatico.ca,13721610,000000120720311,4,4,,4
274223,24-OCT-11,22-OCT-11,Maria,,en,184.147.14.86,doug021@sympatico.ca,13723852,000000120741512,4,4,individual was able to let me know that my modem was  not working as it should and got replacement ordered and it was at my door 2 days later,4
274224,24-OCT-11,16-OCT-11,Zouhair,,fr,70.51.200.172,benoitblanchet@sympatico.ca,13640274,000000120584763,4,4,,4
272730,22-OCT-11,21-OCT-11,Aymen,,fr,174.93.146.132,natcollin@sympatico.ca,13718022,000000120713139,5,5,"Disons que sur 5 appels que j'ai logé chez vous depuis la semaine dernière, je n'ai eu que 2 personnes qui ont bien réglé mon problème ! La plus lamentable a été l'avant dernière personne qui n'avait même pas mes coordonnées à jour et qui m'a mise en attente plusieurs fois pour ensuite me donner encore des mauvaises informations sur mon compte !",3
272731,22-OCT-11,21-OCT-11,Larissa,,fr,70.55.101.222,yvalade@sympatico.ca,13722156,000000120719236,5,5,RIEN.  La représentante était excellente.  Vous devriez la cloner.  Elle donne le goût de rester avec Bell!!!,5
272732,22-OCT-11,19-OCT-11,Erika,,en,67.71.8.136,kbfowlston@sympatico.ca,13686218,000000120663239,5,5,,5
272733,22-OCT-11,21-OCT-11,Srinivasan,,en,70.31.17.68,ohannes.citak@sympatico.ca,13718306,000000120712018,5,4,,5
272734,22-OCT-11,21-OCT-11,Ravi,,en,70.49.246.81,fern.haman-grant@sympatico.ca,13712692,000000120710886,5,5,Ravi was polite and very quickly resloved my problem.Ravi was also very easy to understand and helped me to unblocked my email after it had been hacked.. ,5
272735,23-OCT-11,22-OCT-11,Estephania,,en,76.65.25.63,mdezyani@sympatico.ca,13726110,000000120732023,5,5,"nothing more ,you did it perfect",4
272736,23-OCT-11,22-OCT-11,Mohamed,,fr,70.29.195.15,daniel-lapointe@sympatico.ca,13723576,000000120741509,5,5,,5
272737,23-OCT-11,22-OCT-11,Faqria,,en,65.94.97.204,rickbates@sympatico.ca,13727112,000000120739950,1,1,Have a knowledgable CANADIAN answer the phone!,2
272738,23-OCT-11,22-OCT-11,Ibrahim,,fr,70.48.124.158,manoirlarose@bell.net,13725868,000000120740666,5,5,rien,4
272739,23-OCT-11,22-OCT-11,Vijayashanti,,en,174.93.82.210,evilsnail@sympatico.ca,13724060,000000120729171,5,4,,5
272740,23-OCT-11,17-OCT-11,David,,en,64.231.148.140,wes.smiderle@sympatico.ca,13663210,000000120610633,5,5,Provide more clear information on when I should cancel my current Internet service before upgrading to a faster one.,4
272741,23-OCT-11,22-OCT-11,Milo,,en,184.146.138.15,nvaccaro1099@bell.net,13726624,000000120730511,5,5,,5
272742,23-OCT-11,20-OCT-11,Med Jamel,,fr,184.144.155.215,roymeteo@bell.net,13705872,000000120696705,5,5,,3
272743,23-OCT-11,21-OCT-11,Ridha,,fr,69.159.178.83,pauldrouin.smg@bell.net,13718638,000000120706668,5,4,,3
272744,23-OCT-11,21-OCT-11,Mahdi,,fr,67.70.112.130,atlantik@sympatico.ca,13709522,000000120725298,5,5,,5
272745,23-OCT-11,03-SEP-11,Sunil,,en,184.144.39.8,dsolly@bell.net,13119105,000000119631844,2,1,"I needed information on the origins of a possible intruder on my internet service.  The person I spoke with, although polite enough, was unable to help me resolve my problem.
 ",3
272746,23-OCT-11,23-OCT-11,Chad,,fr,174.93.246.25,yj.desbiens@sympatico.ca,13728192,000000120743121,5,1,Votre service Internet a été en panne dans le secteur de Granby...,3
272747,23-OCT-11,22-OCT-11,Gabriel,,en,76.66.161.138,c.durette@sympatico.ca,13723187,000000120730775,1,1,have people who speak ENGLISH properly,1
272748,23-OCT-11,22-OCT-11,Romy,,fr,70.48.226.138,normandine@sympatico.ca,13726594,000000120730351,4,3,,4
272749,23-OCT-11,22-OCT-11,Khaoula,,fr,70.48.226.138,normandine@sympatico.ca,13726596,000000120731624,4,3,,5
272750,23-OCT-11,22-OCT-11,Richard,,fr,184.145.157.21,marienicole_cimon@sympatico.ca,13725948,000000120736815,5,5,"Lorsqu'on a installé la fibre optique chez moi, on a oublié de faire le changement pour la messagerie vocale, ce qui a eu pour effet de me faire perdre une journée de travail (environ 150 $ !), car je suis sur appel et n'ai pas eu le message à temps. Également, hier, mon téléphone ne fonctionnait plus du tout. On ne pouvait donc me joindre ! Bref, je trouve que je paie cher «le progrès»... que je n'ai pas demandé d'ailleurs...",2
272751,23-OCT-11,23-OCT-11,Sarra,,en,174.93.246.230,falbert@sympatico.ca,13724082,000000120743145,1,4,"Instead of assuming that the problem is caused by the user equipment, do a PROPER check to see if BELL equipment is not at fault!!!

I am a hair from switching to VIDEOTRON!",1
272752,23-OCT-11,22-OCT-11,Maria,,en,70.50.21.17,frankclayford@sympatico.ca,13724218,000000120740288,3,3,PLease Please Please allow mw to communicate my problem to a customer service representative or technical assistant in Canada who I am sure will understand and resolve my problems to my complete satisfaction,4
272753,23-OCT-11,21-OCT-11,Brittany,,en,70.48.8.61,osuboch@sympatico.ca,13718362,000000120707203,3,2,"RFix my problem,,,static on landline still exists and quite annoying. ""Ca4l"" who was to come  last Fri. bet. 5-8pm left no card  and no callback as I had an emergency to attend to at that time.",3
272754,23-OCT-11,22-OCT-11,Harathi,,en,174.88.123.242,pdgoulet@sympatico.ca,13726784,000000120731284,4,3,I don't  understand why it is taken for granted that everone has a mobile phone...there should be a way to give one the code number  needed to correct the problem  I had on my  line phone. ,4
272755,23-OCT-11,21-OCT-11,Keerthi,,en,174.94.39.111,marycatherinelindberg@sympatico.ca,13717034,000000120703461,4,4,Nothing on this call,4
272756,23-OCT-11,21-OCT-11,Hassen,,fr,174.95.248.58,kdumont01@sympatico.ca,13715402,000000120722693,5,5,"Bonjour.Quand mon accès à Windows Live a été interrompue j'ai passé par 2 technitiens qui n'ont pas été capable de résoudre mon mon problème.C'est sulement avec le troisième (Medhi)que j'ai enfin pu rétablir la connexion,ce qui a pris très peu de temps.Merci à ce technicien.",5
272757,23-OCT-11,22-OCT-11,Cecilia,,en,50.101.36.129,tbgarrity@sympatico.ca,13727850,000000120740636,1,1,"She was pleasant but she said she would call back in the afternoon and I never heard from her again.
I solved the problem myself today after a long frustrating session on the computer. ",2
272758,23-OCT-11,20-OCT-11,Rosa-Maria,,en,76.71.88.38,william.villeda@sympatico.ca,13707992,000000120684303,4,3,Reduce Price,4
272759,23-OCT-11,22-OCT-11,Ajay,,en,65.93.46.61,sharon.richards@sympatico.ca,13727508,000000120741366,2,1,Eliminate the problem and not create another one. (2.5 hours later),1
272760,23-OCT-11,23-OCT-11,Dinesh,,en,174.93.247.126,eehlebracht@bell.net,13723940,000000120743219,5,5,no suggestions,5
272761,23-OCT-11,23-OCT-11,Adnene,,fr,65.94.11.235,desneige@bell.net,13723746,000000120743403,5,5,,5
272762,23-OCT-11,22-OCT-11,Romy,,fr,69.156.74.153,realetsuzanne@bell.net,13727036,000000120731158,5,5,"completement rien tout est parfait merci
",5
272763,23-OCT-11,19-OCT-11,Raj,,en,184.145.84.51,teenie2@sympatico.ca,13692408,000000120673897,3,3,"The problem could not be resolved.  Raj said that someone would call in 48 hours.  I did not receive a call, so I phoned this morning, and the problem was resolved.",4
272764,23-OCT-11,21-OCT-11,Chaouki,,fr,67.68.196.221,marcel.bisson@bell.net,13716774,000000120711781,4,4,Tout a très bien été fait. C`est sur qu`une plus grande réduction de mon tarif ma demande aurait été¨totalement¨résolue.,5
272765,23-OCT-11,19-OCT-11,Adam,,en,65.95.152.51,gdawson303@bell.net,13683544,000000120661552,3,3,,4
273231,24-OCT-11,23-OCT-11,Gilberto Jose,,en,174.94.113.20,aembury_1@sympatico.ca,13728534,000000120751725,5,5, . .if the internet had not been unavailable in the first place . ..that would have been ideal . .,4
273232,24-OCT-11,23-OCT-11,Haythem,,en,76.67.25.49,alain-ninarobidas@sympatico.ca,13728580,000000120749274,3,3,Resolve the issue without having to change my settings for the third time!,2
273233,24-OCT-11,23-OCT-11,Deepthi,,en,142.107.250.202,robert.fisher038@sympatico.ca,13733978,000000120748347,2,1,Not give the impression I could be helped when the programs are supported only by Microsoft.,1
273234,24-OCT-11,23-OCT-11,Jose,,en,184.151.63.138,g.rodgers@sympatico.ca,13730628,000000120748085,1,1,make it possible for a customer to call you back and talk to the same representative that gave advice on resolving the problems.   It is frustrating having to explain the problem over and over to different representatives and waiting in line to talk to someone.  Your customer service is abysmal. ,1
273235,24-OCT-11,23-OCT-11,Claudia,,en,74.12.1.91,gndooley@sympatico.ca,13730818,000000120748988,4,5,"The service rep should weaken the bossy voice tone in her voice. If I knew how to solve the problem I wouldn't be calling the service centre, would I.",4
273236,24-OCT-11,23-OCT-11,Prue,,en,184.151.63.138,g.rodgers@sympatico.ca,13730630,000000120747674,1,1,"Listen to the customer and have 1 person take charge of finding a solution instead of forcing the customer to deal with dozens of people.  I wasted hours and hours of time sorting through the different advice from different bell people .  This nightmare was your fault and it cost me a lof of money in time  and aggravation.  I contemplated legal action because of course, you will bill me just the same for service I didn't get.  ",1
273237,24-OCT-11,23-OCT-11,Pavan,,en,184.147.32.241,jzuzek@bell.net,13731820,000000120748125,4,4,,5
273238,24-OCT-11,22-OCT-11,Brenda,,en,38.116.192.93,lindacasey@sympatico.ca,13725600,000000120737538,5,3,"Having your sysem working- I had a payment added to my visa and there was not a trace showing why..
Was not happy having thing's added to my account for no reason...   ",2
273239,24-OCT-11,21-OCT-11,Maria,,en,184.148.124.214,davidbrackett@sympatico.ca,13711582,000000120701239,5,3,everything was good,5
273240,24-OCT-11,23-OCT-11,Mohan,,en,174.92.65.70,jotracey@sympatico.ca,13731730,000000120750770,3,1,I was disconnected so there was no resolution,4
273241,24-OCT-11,22-OCT-11,Ali,,en,74.14.220.6,heather-clare@sympatico.ca,13724580,000000120731543,3,2,This seems to be an on going problem with my service and when I try to get it corrected it is very hard to do. My problem is that the 2wire will not accept a wireless computer does not know that there is one?????But it is my fault or the the computer NOT the 2wire??????,3
273242,24-OCT-11,18-OCT-11,John,,en,184.147.230.94,nesendell@bell.net,13674016,000000120626978,1,1,I was to be sent a replacement power adapter for the modem and was sent only a shipping label,1
273243,24-OCT-11,20-OCT-11,Frank,,en,184.148.179.112,frostyknow@sympatico.ca,13698546,000000120696755,3,3,I was advised that I needed a new router from bell in order to resolve the problem. My router is less than a month old and my computer worked at llPM the previous evening. I wondered what ocured with Bell overnight to change the situation.  I am now on line and hope to stay that way,4
273244,24-OCT-11,23-OCT-11,Silvia,,en,65.92.112.207,smbond@sympatico.ca,13734486,000000120747652,2,1,solve my problem,3
273245,24-OCT-11,23-OCT-11,Pamela,,en,65.95.7.12,twhite@bell.net,13734938,000000120746598,1,1,Transferred my call to a support staff that could help me with my email issue,3
273246,24-OCT-11,19-OCT-11,Mohamed,,fr,70.30.218.62,sercar141@sympatico.ca,13691428,000000120671410,5,5,Parler juste à un intervenant.,5
273247,24-OCT-11,20-OCT-11,Manel,,fr,69.165.134.89,jean.gendron016@sympatico.ca,13700288,000000120691687,5,5,,5
273248,24-OCT-11,22-OCT-11,Denice,,en,70.26.20.251,albert.farah@sympatico.ca,13722622,000000120730404,5,5,,5
273249,24-OCT-11,22-OCT-11,Mahesh,,en,70.49.118.188,scraps68@sympatico.ca,13727400,000000120741710,5,4,the rep kept it short and to the point don't change that!,4
273250,24-OCT-11,03-OCT-11,Manoranjith,,en,64.231.225.79,lingaitis@sympatico.ca,13492148,000000120318996,1,1,"You sent out this email and a week later I still did not see the adapter that was suppose to arrive in 48 hours I was told it was deliverd to another address. I complained and another one was suppose to arrive in now 5 days It still did not arrived I called again and I was told 5-8 days I complained and I was told it would be here in two business days.  I still did not recive it and I called again this past Friday and I was told a technican was arriving on Saturday and they never showed up.  I recived a call Saturday  night and was told they were not coming.  Than I was really upset. They sent a technican here on Sunday morning.  He was very plesent but I am not impressed with Bell.  I went with out a computer until October 23, 2011",2
273251,24-OCT-11,23-OCT-11,Sam,,en,69.159.66.11,vndwtrdk@sympatico.ca,13735058,000000120749078,2,2,"I have just purchased a new computer using windows 7. The Browser is Internet Explorer and the home page is set for Sympatico. My question relates to ""Question of the Day"" and on this computer it allows me to answer one of the choices... but it does not display the results ... even though the ""Vote"" seems to be accepted. .. Otehr computers here with the same browser work fine and do display the rersults of the ""Vote""  Is there something in my set-up that does not permit the results to be shown?   Your help representative did not seem to know what the problem was .... though he was very kind and polite.     Doug.",4
273252,24-OCT-11,23-OCT-11,Edwin,,en,174.94.16.254,dmiller009@sympatico.ca,13730128,000000120746523,5,4,,5
273253,23-OCT-11,21-OCT-11,Stephanie,,en,70.26.34.75,msprague@sympatico.ca,13717808,000000120709552,4,3,"Handled the issue properly in August instead of the continued nonsense and repeated calls I've had to make to get a half answer to the problem.  The fact I still have to call about this three months after it started does not speak well of Bell's abilities to resolve what shouldn't be a complex issue.  Add to that the calls I have received from people who don't seem to know what I've already called about asking me questions I have answered on several other calls.  Not good Bell, not good.",2
273254,23-OCT-11,19-OCT-11,Naveed,,en,76.67.22.199,v_morris@bell.net,13692916,000000120670999,5,5,Nothing,5
273255,23-OCT-11,19-OCT-11,Ridha,,fr,76.68.150.94,ptrottier001@sympatico.ca,13690064,000000120672356,,1,"J'ai demandé de l'aide pour activer mon espace web, afin que je puisse faire une sauvegarde de fichier. Le représentant n'a pas été capable de m'aider a distance et tenté de m'envoyer un courriel sur 2 adresse différente, donc celle de sympatico relié a mon compte. Dans les 2 cas, je n'ai pas reçu de courriel qui explique la démarche, tel que prévu. Le représentant ma alors dit: Bien attend le courriel, il devrait rentrer un jour et tu pourra suivre la démarche, merci aurevoir !",
273725,21-OCT-11,20-OCT-11,Jordan,,en,76.66.91.141,leslienadon@bell.net,13701845,000000120693276,,,"ALL reps I talked to were very, very nice, problems were technology - 3 hrs on phone - 4 diff reps. Technology itself not working properly since I got Bell Bundle Sep 1st. 2 full days, I had NO service - had to call in repairman. He was very nice, helpful. I didn't receive what I signed up for with Bell. Bill came to $290 yesterday. My blood pressure went sky high, was 1/4 of an inch of calling ambulance. It felt like a stroke. If one more thing goes wrong, I WILL switch back to Cogeco!!!!! ",1
273726,21-OCT-11,20-OCT-11,Sowjanya,,en,65.93.149.126,elainewatson@sympatico.ca,13697906,000000120700154,5,5,Sowjanya went out of her way to get my issue resolved within a very reasonable time period.,5
273727,21-OCT-11,20-OCT-11,Med Amine,,fr,70.48.120.51,jean-pierre.derome@sympatico.ca,13700282,000000120681050,5,5,Bon des prix plus compétitifs....avec Bell ma facture ne cesse d'augmenter...,1
273728,21-OCT-11,20-OCT-11,Elmer,,en,174.91.120.187,chezmaggay@bell.net,13696388,000000120690747,5,4,,5
273729,21-OCT-11,20-OCT-11,Sihem,,fr,174.88.245.86,j.perigny@sympatico.ca,13699948,000000120679517,3,3,Prendre moin de temps,3
273730,21-OCT-11,20-OCT-11,Nizar,,fr,174.88.245.86,j.perigny@sympatico.ca,13699950,000000120684643,4,4,c'étais correcte,4
273731,21-OCT-11,20-OCT-11,Asha,,en,70.51.108.7,steve.hryb@sympatico.ca,13706912,000000120681975,5,5,"nothing your girl handled the situation
beautifully",5
273732,21-OCT-11,20-OCT-11,Anne,,en,67.68.5.39,f.pimentel@sympatico.ca,13698194,000000120677137,5,5,everything was  verygood ,5
273733,21-OCT-11,18-OCT-11,Melvin,,en,74.15.26.127,king138@sympatico.ca,13671398,000000120632874,5,5,"Response over phone was satisfactory, however replacement order for my modem was misplaced at your end......",5
273734,21-OCT-11,19-OCT-11,Ali,,en,174.94.3.189,df.mw@sympatico.ca,13682134,000000120668596,3,3,I was assured by the technician that my replacement part would be received by me the following day. This did not happen so I was forced to call again and this time the technician did as promised. However because of the first technicians error my business was down for two days instead of one. This is not acceptable.,2
273735,21-OCT-11,20-OCT-11,Mehdi,,fr,76.64.25.191,danielvezeau@sympatico.ca,13697028,000000120699617,1,1,Ne pas nous prendre pour des caves et nous donner le produit pour lequel on paye.,1
273736,21-OCT-11,20-OCT-11,Jason,,en,69.156.3.187,ntruong44@bell.net,13704272,000000120687917,5,5,The person dealing with me was very professional and easy to tak to... Good work.  She should be congratulated.,5
273737,21-OCT-11,18-OCT-11,Mauricio,,en,184.151.63.226,maph@sympatico.ca,13672554,000000120624633,5,4,,4
273738,21-OCT-11,20-OCT-11,Sarra,,fr,174.92.200.224,jploiseau@sympatico.ca,13700914,000000120675670,5,5,,5
273739,21-OCT-11,19-OCT-11,Carmen,,en,174.91.83.97,growlgrowl@bell.net,13683958,000000120655587,3,4,"the instructions on your web site said to dial the number on a cell phone and I would receive information.  nothing happened.  I finally had to look you up on 411 and go through your menu to get to someone.  Then I was told i had to use text messaging to get my e-mail restarted.  I don't have text messaging, so then I was told it would take up to 48 hours to restart and someone would phone me.  No one phoned but I discovered my e-mail was working by accident.  not a very tidy operation.",3
273740,21-OCT-11,20-OCT-11,Basho,,fr,74.15.234.179,gnadeau1000@sympatico.ca,13699068,000000120698427,5,5,"J,ai trouve l,attente environ 35 minutes ,un peu longue avant d,avoir un conseiller,mais cela valait la peine .Un type tres gentil qui comprenait mon jargon en cette matiere .Merci encore ",5
273741,22-OCT-11,21-OCT-11,Nandhini,,en,70.31.55.240,john.mazgaj@sympatico.ca,13714896,000000120703781,5,5,,5
273742,22-OCT-11,19-OCT-11,Jaime,,en,65.92.103.214,sgs1@sympatico.ca,13691476,000000120652314,5,5,should not have happened initially!!,5
273743,22-OCT-11,01-SEP-11,Mohamed Amine,,fr,65.92.39.91,pierre.fortin@bell.net,13104419,000000119587986,5,5,rien,5
273744,22-OCT-11,19-OCT-11,Jose,,en,174.95.255.144,djjohnstone@sympatico.ca,13682290,000000120655930,5,5,,5
273745,22-OCT-11,21-OCT-11,Linda,,en,67.70.29.156,lamckenzie@sympatico.ca,13715808,000000120726128,5,5,Not another thing.  Everything was very good.,5
273746,22-OCT-11,21-OCT-11,Hassan,,fr,174.93.234.76,marinad26@sympatico.ca,13716894,000000120720751,3,4,Son language était difficile à comprendre et le temps d'attente très long,2
273747,22-OCT-11,20-OCT-11,Valerie,,en,65.93.161.118,wsmudge@bell.net,13708082,000000120692731,3,4,"The automated resetting of my email account that was blocked should have the option of having the code sent to an alternate email as none of the 4 attempts (2 by me and one by EACH of the two tech support personnel) worked and the code had to be sent to your 2nd tech support in order to unlock my account.  None of the Bell texts ended up in my cell phone text basket (I do not have email on my cell phone).  As well, the solution of sending the code to the tech support person's phone could easily have been tried by the first tech support person I conacted on this issue.  Though I do not blame the first tech support, you really need another option for resetting email accounts that have been locked, other than sending to a cell phone; even an automated voice message to a cell or a home phone would be another option but your drop down menu for a reset of the account ONLY has the option of a text to a phone (which as we all now know, does not always work).  That said, both tech people were polite and I am very pleased that the 2nd person was able to resolve my problem.",3
273748,21-OCT-11,20-OCT-11,Nelson,,en,69.158.124.186,pkjain308@bell.net,13704934,000000120699240,4,4,Wait time at anytime is too long and tests the patience of Bell customers......,4
273749,21-OCT-11,20-OCT-11,Reshma,,en,184.148.130.93,kpbb@sympatico.ca,13701488,000000120675287,5,5,"She was really good, understood my concern and was clear on how to fix it ",
273750,21-OCT-11,20-OCT-11,Mohammed shafeeq,,en,69.157.154.62,bob.depaola@sympatico.ca,13695626,000000120699058,5,5,solved the problem a little quicker...,5
273751,21-OCT-11,20-OCT-11,Madhu,,en,198.20.32.127,mike_ramsay@sympatico.ca,13703422,000000120699921,4,4,it took some time to do,5
273752,22-OCT-11,21-OCT-11,Med Nabil,,fr,184.145.155.130,andre2011@bell.net,13709194,000000120709854,5,5,,5
273753,22-OCT-11,21-OCT-11,Ramzi,,fr,68.171.231.16,andre.bazergui@sympatico.ca,13709184,000000120707510,5,4,Le conseiller etait excellent mais il demeure un probleme de traitement de courriels qui persiste depuis le 22 sept 2011: tous les courriels emanent de l'adresse sympatico meme s'ils sont envoyés a partir d'une autre adresse. Il semble que c'est un probleme que Bell ne compte pas resoudre.  ,3
273754,22-OCT-11,21-OCT-11,Michelle,,en,174.95.151.191,tilakp@sympatico.ca,13721348,000000120702736,5,5,the operators knowledge,5
274225,21-OCT-11,20-OCT-11,Padala,,en,67.70.80.188,gerocke@sympatico.ca,13698858,000000120682857,2,2,Fixed my problem without with out requiring my need to enter your system 4 times with 4 different tech.personel.  ,2
274226,21-OCT-11,20-OCT-11,Rym,,fr,76.67.202.74,robert_denise@bell.net,13705670,000000120683664,5,5,,5
274227,21-OCT-11,20-OCT-11,Melvin,,en,70.49.72.158,gilda.martinello@sympatico.ca,13698948,000000120687362,5,5,,5
274228,21-OCT-11,20-OCT-11,Jose,,en,184.144.79.136,EDGAR.TOEWS@bell.net,13693776,000000120679572,5,4,,5
274229,21-OCT-11,20-OCT-11,Ibrahim,,fr,174.93.233.39,kadafi43@sympatico.ca,13701118,000000120698133,5,5,rien jai /t/ tres bien repondu et le conseiler etais tres sympatique comme sympatico :),5
274230,21-OCT-11,20-OCT-11,Elyes,,fr,70.53.144.228,francine.lemaire@sympatico.ca,13698464,000000120700076,1,1,m'aider à rétablir et à résoudre mon problème,3
274231,21-OCT-11,20-OCT-11,Natalia,,en,76.68.36.133,pat.mary@sympatico.ca,13704522,000000120690287,5,5,,5
274232,21-OCT-11,20-OCT-11,Carlos,,en,65.92.124.58,maureen.flewitt081@sympatico.ca,13702964,000000120679782,5,5,,5
274233,22-OCT-11,19-OCT-11,Denis,,fr,65.92.7.98,vbquach@sympatico.ca,13692974,000000120650301,5,5,Keep up the good work !,5
274234,22-OCT-11,20-OCT-11,Erika,,en,184.145.106.29,shzhang@sympatico.ca,13706570,000000120674851,1,2,"Hello,

My internet usage should be 105 Gbytes. However, I checked it today and noticed that it is still 65 Gbytes. When I called you, I asked to make a correction for this and seems it has not been resolved. Please check Transaction # A93R67A3 for details.

This is my second call about the problem. I have used the Bell Internet services for many years. Hopefully, you can help me to resolve it accordingly.

Thanks,
Shujian",
274235,22-OCT-11,21-OCT-11,Duncan,,en,67.69.68.122,kegiannini@sympatico.ca,13715414,000000120718664,5,5,"nothing, everything was excellent",5
274236,22-OCT-11,20-SEP-11,Marco,,en,69.158.142.137,ginas1@sympatico.ca,13327178,000000120019691,1,1,have someone who understands what the customer wants.,2
274237,22-OCT-11,20-OCT-11,Genevieve-Marie,,fr,174.93.250.165,sylguertin@sympatico.ca,13707072,000000120698360,5,5,rien,5
274238,22-OCT-11,11-OCT-11,David,,en,209.226.103.90,davehull@sympatico.ca,13576546,000000120483906,3,2,"Your Tech support team needs to know more about what they are to resolve some issues. He had to forward my problem onto someone else as he did not know how to fix. Not good enough, they should know what to do.",3
274239,22-OCT-11,21-OCT-11,Douglas,,en,69.159.184.13,adeandnelgervais@sympatico.ca,13708860,000000120716185,3,3,Stop playing games as each time I have a comlained I have to fight for what I think should be pricing this is so stupid.....,2
274240,22-OCT-11,21-OCT-11,Jewelle,,en,70.48.161.151,23lbmurray@sympatico.ca,13708358,000000120712358,2,2,,1
274241,24-OCT-11,21-OCT-11,Salvador,,en,70.50.187.137,alfort6@sympatico.ca,13709032,000000120709639,5,4,I hade trouble understanding the diolect of your tech. rep,3
274242,24-OCT-11,23-OCT-11,Mario,,en,74.12.184.6,debbie.duris-mazzei@sympatico.ca,13730002,000000120744531,4,4,The call transmition quality was terrible.  I am sure the representative was very capable and helpful but I had to guess what he was saying most of the time.  The call was muffled and very difficult to understand. There should be a choice on these surveys to rate the call transmission and not just the representative.,3
274243,24-OCT-11,23-OCT-11,Divya,,en,76.65.100.217,dotdes@sympatico.ca,13730186,000000120749686,5,5,,5
274244,24-OCT-11,21-OCT-11,Gattu,,en,70.49.244.243,cmfoley@sympatico.ca,13711108,000000120719316,5,5,N.A.,5
274245,24-OCT-11,17-OCT-11,Anis,,fr,174.89.186.144,atir13@bell.net,13648912,000000120614955,4,3,"M.Anis a été fort adéquat mais le travail qu'il m'a fallu faire a été un peu laborieux par la suite et cela tombe à un moment ou je n'ai vraiment pas le temps.Une chance que j'ai eu un nièce pour m'aider. De plus, je me comprends comment je me suis retrouve avec deux fracturations. Il y a surement un leger probleme de commmunition entre vos départements. Ca fait bientot deux mois que j'ai le Bell-Fibe et je ne sais toujours pas combien cela va me couter. Lors de l'estimation, on me disait qu'il y avait erreur et que l'on ferait la correction. En tout cas, je change bientot d'ordinateur et si des problèmes persistent, je songe à changer de compagnie . Moi qui est toujours été une de vos fidèles clientes......",3
274246,24-OCT-11,23-OCT-11,Gayathri,,en,64.231.160.88,mrsboots@sympatico.ca,13733128,000000120747940,5,5,Nothing-she was excellent.,5
274247,24-OCT-11,23-OCT-11,Cesar,,en,184.151.63.138,g.rodgers@sympatico.ca,13730626,000000120747445,1,1,"I talked to 14 of your people trying to resolve a problem .  None of them could offer a solution.  They were useless.  took me hours and hours of time on the phone with your representatives and they told me different "" solutions "" over and over, none of which worked. I was told that my phones were defective.  I went to a Bell store and bought a new phone.  Still had the same problem.  After 4 days, I demanded a repairman come to my house.  After waiting for him for hours, he arrived and could not solve the problem.  Finally it was determined that the problem was in YOUR translation program incorrectly translating the sounds from pressing the numbers on my phones.  Your translation software was defective and the problem was turned over to the translation department who eventually solved it.  I could not get voice mail messages for weeks and it cost me $$$$ in lost business because people could leave messages but I could not access them.  Each time I called you because of the same problem, I had to wait in line for a representative, got someone new who told me the same crap that the former representatives had told me, none of which worked.  There is no other way to describe your service other than terrible.  In moving my phone and internet service to my new home, I was not told information that I should have been told and almost lost my internet account I have had for 10 yrs.   Your service disgusts me and I thought seriously about legal action to seek   compensation for what I went through.  ",1
274248,24-OCT-11,13-OCT-11,Vikram,,en,76.69.125.231,gerald046@sympatico.ca,13607596,000000120515492,4,4,"Trouble hearing him at times.
Vikram said high speed internet would be in my area in 2 to 3 months. I hope this true and that I will be notified when available. Right now I have less than 2Mbps and it is frustrating. My neighbours that have Rogers service are pleased with the speed available to them.",4
274249,24-OCT-11,19-OCT-11,Justin,,en,70.27.165.209,aljenny@sympatico.ca,13679188,000000120665363,5,5,we thought we had this all settled in August when we received a call from Bell telling us that our contract was running out.  We re-negotiated so were surprised to receive our next bill which was considerably higher.  This caused us anxiety ` as senior citizens and 52 years with Bell we didn't need this aggravation.  We now hope that our next bill will reflect what we agreed to.,5
274250,21-OCT-11,21-OCT-11,,,en,69.46.103.42,,,,1,1,"None of that small print bullshit, and start treating every customer the same.",1
272766,23-OCT-11,20-OCT-11,Gloria,,en,70.26.76.109,comjewel@bell.net,13696672,000000120700427,3,4,The initial rep. (Abbey) couldn't help resolve the problem and told me she would call me at 4:00 pm the next day once her shift started to confirm if the problem had resolved itself. I couldn't understand why she couldn't just set up a tech appointment.It was very confusing. I called back the next morning and the rep I spoke with said her notes were not complete but when I expained the problem he took a look from his end and called me back after a few minutes and set up an appointment with a tech. Ian came and promptly took care of the issue.,4
272767,23-OCT-11,22-OCT-11,Juan,,en,67.68.64.95,pasqualotto@sympatico.ca,13726718,000000120729968,4,4,,4
272768,23-OCT-11,22-OCT-11,Allan,,en,67.68.64.95,pasqualotto@sympatico.ca,13726716,000000120732524,4,4,,4
272769,23-OCT-11,22-OCT-11,Johanna,,en,65.92.43.48,mpogor@sympatico.ca,13726358,000000120740883,4,3,"My problem wasn't with the service call, it was the fact that that this was a follow up call for an issue that was identified in July, and still hasn't been resolved. In July I was told that there was a problem with my line, and that it was to be fixed. I was also told i was going to get a replacement modem. Over three months later, still not fixed!",2
272770,23-OCT-11,20-OCT-11,Ericka,,en,69.158.115.241,jerry_awnings@sympatico.ca,13700402,000000120696056,5,5,Nothing,4
272771,23-OCT-11,19-OCT-11,Arun,,en,174.91.101.242,gpbeauparlant@bell.net,13683886,000000120673906,5,5,,5
272772,23-OCT-11,17-AUG-11,May,,en,70.49.229.118,jacqueline_gagne1@sympatico.ca,12929603,000000119228392,2,1,after calling almost every month I would like this problem solved,1
272773,23-OCT-11,21-OCT-11,Ricardo,,en,70.49.224.32,dolls@sympatico.ca,13712000,000000120712242,1,1,Have somebody that knew what they were doing and talking about,2
272774,23-OCT-11,20-OCT-11,Chantal,,en,74.15.99.147,issaas@sympatico.ca,13699900,000000120695558,1,1,Bell managers should think of the competiveness and strive hard for clients retention. The Bell's services are too HIGH in comparision with its competitors!,1
272775,23-OCT-11,21-OCT-11,Radhia,,fr,67.68.172.229,robertgagnon122@sympatico.ca,13719630,000000120706457,5,5,,5
272776,23-OCT-11,22-OCT-11,Jose,,en,70.27.62.144,lloyd.hopkins@sympatico.ca,13725648,000000120730539,5,5,,5
272777,23-OCT-11,22-OCT-11,Mohammed,,en,184.147.117.154,javierhf7@sympatico.ca,13724908,000000120736834,4,1,,4
272778,23-OCT-11,22-OCT-11,Leni,,en,184.147.117.154,javierhf7@sympatico.ca,13724910,000000120736598,4,1,,4
272779,23-OCT-11,22-OCT-11,Mindy,,en,184.147.117.154,javierhf7@sympatico.ca,13724912,000000120737367,5,5,,4
272780,23-OCT-11,21-OCT-11,Mohamed Amine,,fr,184.144.190.121,claude.micheline@sympatico.ca,13711040,000000120712859,5,4,En espérant que ma facture soit bien corriger la prochine fois ,5
272781,23-OCT-11,21-OCT-11,Chenrup,,en,70.54.82.24,beaunbailey@sympatico.ca,13709762,000000120721381,3,3,"have ""service rep"" concentrate on resolving issue rather than trying to upsell.  If I'm calling for assistance, it's not because I'm looking to buy new hardware.",3
272782,23-OCT-11,21-OCT-11,Nedra,,fr,76.69.180.44,carol.al@sympatico.ca,13710534,000000120718665,5,5,Rien de plus,3
272783,23-OCT-11,08-OCT-11,Silvia,,en,65.92.77.34,nelu@sympatico.ca,13557068,000000120425189,5,5,,5
272784,23-OCT-11,22-OCT-11,Marouen,,fr,69.157.159.223,naide@sympatico.ca,13726448,000000120741667,5,5,,5
272785,23-OCT-11,23-OCT-11,Ronald,,en,67.68.7.218,diane-tony@sympatico.ca,13723766,000000120743106,5,5,EVERYTHING WAS FINE,5
272786,23-OCT-11,18-OCT-11,Emylie,,fr,70.55.186.199,ltginet@bell.net,13672232,000000120639246,3,4,m'envoyer des e-mails  quand y a des nouvelles promotions ou m'aviser avant  si le montant  de ma facture est pour  changer  !!!,
272787,23-OCT-11,22-OCT-11,Hema,,en,70.27.90.227,bernita.karatsu@sympatico.ca,13722994,000000120741553,5,5,Nothing at the moment. Hema was very helpful & very patient with my lack of computer experience.,5
272788,23-OCT-11,21-OCT-11,Melanie,,en,76.64.252.225,markir@sympatico.ca,13716944,000000120718551,5,5,,4
272789,23-OCT-11,21-OCT-11,Ahmednur,,fr,174.93.241.251,comropa3@sympatico.ca,13711154,000000120718064,5,5,continué de travaillé comme ca .,5
272790,24-OCT-11,23-OCT-11,Sharadha,,en,184.145.72.82,mgordon1212@sympatico.ca,13732859,000000120749992,1,2,"Hire competent people who understand the meaning of customer service, who know how to use the telephone and are capable of speaking clearly and correctly.",1
272791,24-OCT-11,23-OCT-11,Prego Junior,,en,198.91.9.101,ndhuggins@sympatico.ca,13733264,000000120752705,5,5,Gotten to a live agent sooner,5
272792,24-OCT-11,22-OCT-11,Mario,,fr,174.92.167.61,claude.birtz@sympatico.ca,13723444,000000120730177,5,5,,5
272793,24-OCT-11,21-OCT-11,Imran,,en,204.237.27.27,locusthill@sympatico.ca,13716238,000000120723566,1,1,"Why was it necessary to delete -remove-
the ""STORAGE Folder"" from my ""Windows-Live Mail"" on my computer ???
   I have lost all stored e-mail, including irreplaceable photos.
   Please return it. -if that is possible.
   A bit more friendliness might also be in order.
   I know it was late Friday and you may have had  a long Day but your behaviour on the phone was just plain 
RUDE.
perhaps an explanation might help
   I wish you better days ahead
   sincerely 
    R.S.
 


",1
272794,24-OCT-11,21-OCT-11,Hakim,,fr,174.92.160.46,robert047@sympatico.ca,13719620,000000120704403,5,5,"La raison de ma demande, fut le résultat d'un appel ultérieur où une de vos agents ne m'a pas donné toutes les informations que je devais recevoir.",5
272795,24-OCT-11,11-OCT-11,Kamel,,fr,70.31.239.212,arseneaux@sympatico.ca,13574264,000000120460822,5,5,"Si le cable avait été disponible en magasin, cela aurait été plus rapide que d'attendre qu'il me soit envoyé.",4
272796,24-OCT-11,20-OCT-11,Patrick,,en,76.65.16.188,gdjacks@sympatico.ca,13698724,000000120685732,4,4,,4
272797,24-OCT-11,21-OCT-11,Jaime,,en,184.144.40.200,samer@sympatico.ca,13720054,000000120712049,4,4,,5
272798,25-OCT-11,21-OCT-11,Yousri,,fr,70.26.185.34,eric.jacob@sympatico.ca,13712474,000000120715997,5,4,,4
272799,25-OCT-11,23-OCT-11,Houssem,,fr,184.144.227.162,daniel.bilodeau@sympatico.ca,13729859,000000120751675,5,5,Je crois que tout a été bien fait.,5
272800,25-OCT-11,23-OCT-11,Ravi,,en,184.146.2.147,lsebek@sympatico.ca,13732392,000000120752305,2,1,"Cut out the ""not our problem"" attitude",1
272801,25-OCT-11,12-OCT-11,Khaled,,fr,76.69.173.56,rloisel@bell.net,13600318,000000120505530,5,5,Je ne vois pas. Monsieur a fait preuve de patience et de comprtrnce tout au long de son intervebtion.,5
272802,25-OCT-11,18-OCT-11,Shawn,,fr,76.65.175.179,r.besner@bell.net,13675086,000000120627747,5,4,,5
272803,25-OCT-11,23-OCT-11,Paul,,en,70.53.74.109,georgevoogd@sympatico.ca,13724342,000000120743275,4,4,It was very difficult to understand the representative.,5
272804,25-OCT-11,24-OCT-11,Kevin,,en,184.151.63.164,markongrizzly@sympatico.ca,13742260,000000120756711,3,4,Takes far too long to get a rep on the line.,3
272805,25-OCT-11,24-OCT-11,Mohammed,,en,216.209.114.145,mnd2@sympatico.ca,13742900,000000120755911,5,4,lessen on hold time,4
273256,23-OCT-11,12-OCT-11,Ramzi,,en,174.94.118.145,marcel.lamarre015@sympatico.ca,13597596,000000120493216,1,1,the wait was long spent and the person was arrigant very rude  I was ready to cancel after 40 years,1
273257,23-OCT-11,22-OCT-11,Kevin,,en,70.50.172.156,gbraines@sympatico.ca,13724312,000000120741135,4,4,,5
273258,23-OCT-11,20-OCT-11,Nelson,,en,70.26.147.202,carol_dave@sympatico.ca,13696072,000000120696952,5,5,"n/a
Bought new computer, needed info to set up mail program, tech helped, problem solved...
Overall, Bell is expensive, and not terribly reliable, our internet frequently loses connection and requires us to restart the modem. We are currently looking for a cheaper, more reliable service provider...ie: cable...We have already switched TV providers to Shaw",2
273259,23-OCT-11,20-OCT-11,Ridha,,fr,76.66.205.34,nancysauvageau@sympatico.ca,13703932,000000120695200,5,4,,5
273260,24-OCT-11,06-OCT-11,Diedra,,en,142.46.193.2,stephen.cairns@sympatico.ca,13537755,000000120380777,1,,Do it right the first time or the second time How hard could it be to cancel an account when asked. Still not sure if its corrected until the bill comes in so there maybe a 3rd time,1
273261,24-OCT-11,21-OCT-11,Imen,,fr,74.14.210.242,stephaneemont@sympatico.ca,13720828,000000120704930,4,4,"J'ai trouvé que l'attente a été longue avant que qqn me réponde.Apprécierais savoir le temps approximatif de réponse lorsqu'on attend, de plus j'aurais voulu parler à qqn au québec, mais vu que l'attente était trop longue, j'ai du me résigner, pas que la personne n'était pas gentille, mais qqfois difficulté à comprende au début mon problème, ai du lu suggérer le controle de mon système",5
273262,24-OCT-11,23-OCT-11,Anis,,fr,70.30.208.160,etienne.r@sympatico.ca,13730398,000000120752052,5,4,je voulais un conseil sachant que cela ne fait pas parti de ses taches il m'as répondue avec une sincérité et une politesse incroyable bravo anis,5
273263,24-OCT-11,23-OCT-11,Vikram,,en,70.53.97.139,sooozieb@bell.net,13734514,000000120750663,5,5,,5
273264,24-OCT-11,23-OCT-11,Tiwari,,en,76.67.25.49,alain-ninarobidas@sympatico.ca,13728578,000000120748298,1,1,Not ignore me.  She did not call back!,1
273265,24-OCT-11,22-OCT-11,Sulochana,,en,184.148.126.157,pguzman@sympatico.ca,13726834,000000120731789,5,5,,5
273266,24-OCT-11,05-OCT-11,Richard,,fr,67.68.212.61,lapointe.j@sympatico.ca,13519996,000000120361941,1,1,régler le problème,1
273267,24-OCT-11,04-OCT-11,Walim,,fr,69.157.129.14,cindy.gauthier10@bell.net,13500942,000000120342450,1,1,"J'ai demandé à ce que le compte internet soit mis à mon nom. Le nom a bien été changé. J'ai demandé à joindre mes deux comptes, internet et mobilité (c'était ma 2e demande, et j'ai attendu les dits 2 mois d'attente supposément pour ajuster les cycles de facturation) : ÉCHEC. Mes comptes ne sont pas liés. Je vais devoir vous rappeler (comme pour chaque problème, il faut TOUJOURS appeler deux fois), pour me dire que cette fois le problème sera PEUT-ÊTRE résolu. Le conseiller était bien sympathique au téléphone, mais je n'ai pas eu ce que je voulais. Je suis très déçue de votre service.",1
273268,24-OCT-11,23-OCT-11,Sarra,,fr,174.95.234.18,madeleine01@sympatico.ca,13732510,000000120748999,5,5,"Rien de plus n'était requis !
Sarra a fait un excellent travail.
Merci à l'équipe

Robert Jacques",5
273269,24-OCT-11,19-OCT-11,Pau,,en,65.92.92.232,bandjmyers@sympatico.ca,13679858,000000120652136,4,4,This is getting up to the 6th time I have phone for this problem.  Every month I get my bill screwed up again I phone your people solve the issue until next month and then we do it all over again because it has gone back to the way it was again....,3
273270,24-OCT-11,21-OCT-11,Nicholas,,fr,70.55.181.133,emmayou@sympatico.ca,13712434,000000120723774,4,4,,3
273271,24-OCT-11,21-OCT-11,Jean,,en,70.49.105.249,nstanfield@sympatico.ca,13718262,000000120703301,3,2,"We went to our daughter's condo on saturday, at the suggestion of your customer internet representative, but the password that we were given on Saturday morning did not work on our daughter's laptop.  However, on Saturday afternoon, our daughter got a phone call from your Toronto office and she spoke to your internet expert who told her that he would call back as soon as your software was back working. He did indeed call back late afternoon and gave her a new password and this time it worked on her laptop from our home. We appreciated his help.",4
273272,24-OCT-11,22-OCT-11,Bernard,,en,208.84.107.9,fobba@sympatico.ca,13724162,000000120735641,1,1,"So many things, including: Not keep saying ""it's not my department"" and forwarding me on to 9 different people; not keeping me on hold for 30 minutes; not keeping me on the phone for nearly 4 hours; giving me someone on the other end of the line who speaks and understands English; getting a resolution for me; getting me internet service up and running when you were supposed to; giving me an idea when it's actually going to be fixed instead of ""it's in the system, but I don't know when""... very frustrating, annoying and ultimately fruitless waste of my weekend.",1
273273,24-OCT-11,23-OCT-11,Najoua,,fr,76.69.108.9,flip.bag@sympatico.ca,13730514,000000120747871,5,2,"rien de plus ce fut un service tres professionnel et excellent de la part de Najoua, qui a meme prit la peine de me retelephonner au chalet car la communication a etait couper",5
273274,24-OCT-11,18-OCT-11,Yves,,fr,76.69.98.202,ppotvin@sympatico.ca,13674964,000000120638733,5,5,,5
273275,24-OCT-11,23-OCT-11,Shakeel,,en,70.27.69.102,bryanclarke@bell.net,13729280,000000120745114,1,1,Sell the company to someone who cares for their customer's well-being!,1
273276,24-OCT-11,23-OCT-11,Anis,,fr,174.92.72.235,caphi@bell.net,13729386,000000120751575,5,5,,5
273277,24-OCT-11,22-OCT-11,Harjeeth,,en,174.92.13.42,john.boat@sympatico.ca,13725112,000000120732268,4,3,still can not get the bookmark on the new IE,5
273278,21-OCT-11,12-OCT-11,Budala,,en,70.26.8.138,harold.rode@sympatico.ca,13594478,000000120494025,5,3,"Budala expected that the issue would resolve over time and she was going to call back in a couple of hours to confirm it was so.  Because I could not still connect by wireless, I called Bell again and Hema resolved the issue.",4
273279,21-OCT-11,20-OCT-11,Mathieu,,fr,70.51.45.86,g.bonsaint@sympatico.ca,13698582,000000120685851,1,2,aller chercher du monde competent qui nous tranfert  au bon endroit j'ai ete tranferer 4 fois au mauvais endroit et j'ai toujours le meme probleme ,1
273280,21-OCT-11,20-OCT-11,Mario,,fr,70.55.166.224,lbourgeois49@sympatico.ca,13701752,000000120684764,5,5,"  Engager d'autres ""Mario"" !

  Il a été d'une patience et d'une compréhension remarquable. Il m'a promis dès le départ qu'il réglerait mon problème, et il l'a fait.On a rencontré quelques difficultés , mais jamais il n'a abondonné et j'ai toujours senti cette sincérité à vouloir vraiment résoudre mon problème. 

Bravo Mario !",5
273281,21-OCT-11,20-OCT-11,Mindy,,en,74.14.39.50,jxtc7@sympatico.ca,13701078,000000120699006,5,5,"Nothing, Mindy was perfect.",5
273282,21-OCT-11,18-OCT-11,Chenrup,,en,69.159.77.165,daniel.fowler@bell.net,13666884,000000120636737,1,1,,3
273755,22-OCT-11,21-OCT-11,Ronald,,en,70.55.39.222,ljr1@sympatico.ca,13716196,000000120701089,4,,"There was an issue with errors and not being able to receive emails that morning.  The internet was working.  Unfortunately I had to leave for work, so I said that I would have to call back, the Rep offered to have someone call me that evening at 6 p.m.

When I got in from work at 1 p.m. the email was working again.

I did wait for a call from 6 - 6:30 to say that everything was working, but there was no call.  There may have been a call later in the evening, but I was not by the phone.

Thank you.",5
273756,22-OCT-11,21-OCT-11,Ramy,,fr,174.88.178.244,rafik2008@sympatico.ca,13719136,000000120724397,5,5,,5
273757,22-OCT-11,21-OCT-11,Hanen,,fr,70.48.92.243,ideart.jcb@sympatico.ca,13713966,000000120704155,5,5,"Vous avez bien répondu à mes besoins
Merci",5
273758,22-OCT-11,21-OCT-11,Kiely,,en,74.14.187.167,cayomar@bell.net,13710634,000000120723058,1,1,Have somebody more proffessional,1
273759,22-OCT-11,21-OCT-11,Priya,,en,184.144.79.233,carmeldipardo@sympatico.ca,13710508,000000120702985,5,5,They were very thorough,5
273760,22-OCT-11,21-OCT-11,Adnen,,fr,65.92.20.208,josee.di.spaldro@sympatico.ca,13714998,000000120716062,4,3,,4
273761,22-OCT-11,20-OCT-11,Mouna,,fr,65.92.180.30,maym@sympatico.ca,13703002,000000120674425,5,5,,5
273762,22-OCT-11,20-OCT-11,Eya,,fr,65.92.180.30,maym@sympatico.ca,13703004,000000120674450,5,5,,5
273763,22-OCT-11,21-OCT-11,Anis,,fr,65.94.176.146,clo.geoffroy@sympatico.ca,13711088,000000120723538,4,5,,4
273764,22-OCT-11,21-OCT-11,Maria,,en,64.229.233.212,garylong@sympatico.ca,13713084,000000120702576,5,4,satisfied,5
273765,22-OCT-11,21-OCT-11,Anusha,,en,174.88.218.210,reggie.fernando@sympatico.ca,13719332,000000120714252,4,4,"Very pleasant young lady at the other end of the line, good at what she did. Must be hard with her accent. We did not have a problem but others may hive difficulty understanding",5
273766,22-OCT-11,12-OCT-11,Skander,,fr,69.157.130.110,verosamson@bell.net,13602538,000000120510550,5,5,,5
273767,22-OCT-11,21-OCT-11,Luis,,en,50.101.140.242,sredknap@sympatico.ca,13720734,000000120711333,4,5,"I had two issues, one for the internet and one for my phone. The internet issue was resolved but unfortunately cell numbers cannot be blocked. I am very satisfied with the service I received. Thank you.",5
273768,22-OCT-11,21-OCT-11,Mario,,en,67.71.58.63,jstick@bell.net,13715136,000000120704079,4,5,,5
273769,22-OCT-11,21-OCT-11,Achref Badii,,fr,174.93.225.243,cvcountry@sympatico.ca,13711280,000000120722253,5,5,,5
273770,22-OCT-11,21-OCT-11,Lorraine,,en,70.53.49.80,mianmendonca@sympatico.ca,13717326,000000120720400,3,4,"Bell is repeatedly making mistakes on billing, service details, and not always providing details.  This must be resolved.",3
273771,22-OCT-11,20-OCT-11,Mejid,,fr,206.172.201.6,pierre241@sympatico.ca,13704850,000000120678294,4,,"Lors de mon premier appel (19 septembre) le dossier  aurait dû être régler. J'ai l'impression que les plaintes sont traitées  sans tenir compte de l'avenir, ce qui est très frustrant. Un point positif je n'ai eu besoin que de parler a deux personnes nette amélioration. Finalement en 2011 il est inconcevable qu'internet haute vitesse ne soit pas offert ou le service téléphonique et télévisuel sont offerts.",4
273772,22-OCT-11,21-OCT-11,Tejaswvi,,en,65.95.80.227,trottcan@sympatico.ca,13721502,000000120710554,5,5,"Your proceedures take far too long to correct problems if they relate to the main local box pairings . After spending about 45 minutes on the phone , I went and talked to the technician who was at the baox at the time . He was very cooperative and effective fixing the problem in a matter of minutes .Your head office basically refused to call him on site and was insisting we wait for next day service .We thank Ian Wolfe B55693 for his help . ",3
273773,22-OCT-11,21-OCT-11,Lamya,,en,70.54.68.217,gryan7@bell.net,13713510,000000120716350,3,3,should not take so long to get a representative on the PHONE!!!,3
273774,22-OCT-11,21-OCT-11,Sarah,,fr,174.93.249.138,fchartrand@bell.net,13712656,000000120708483,5,4,"J'ai été bien reçu par la receptionniste en premier mais lorsqu'elle m'a passé à une teechnicienne la première fois, elle m'a aider mais très peu. Elle m'a retourné à mon ordi en disant que c'était un problème autre que le modem. La troisième fois,j'ai fait appel à un réparateur qui lui a pris tout son temps et il a fait plus que son possible.Ensuite, il m'a envoyé un nouveau Modem que je vais recevoir chez moi la semaine prochaine. Merci à Simon et son compagnon, je crois qu'ils sont à la bonne place et ils aiment leur travail.",5
273775,22-OCT-11,21-OCT-11,Rolando,,en,50.101.230.47,glsykes@sympatico.ca,13713368,000000120712945,4,4,not blame my program--,4
273776,22-OCT-11,21-OCT-11,Nabil,,fr,184.148.247.205,louisem8@sympatico.ca,13716336,000000120711251,5,5,tout était parfait.,5
273777,22-OCT-11,21-OCT-11,Abdulkarim,,fr,174.93.233.59,cgcm@sympatico.ca,13710706,000000120706311,5,5,,4
273778,22-OCT-11,21-OCT-11,Richard,,en,74.14.92.154,dylan03@sympatico.ca,13712244,000000120705973,4,2,fix my problem,4
273779,22-OCT-11,21-OCT-11,Stanley,,en,50.101.236.206,anna.mallin@sympatico.ca,13709300,000000120718966,5,5,"Help was excellent in all respects, especially as my problem turned out to be a bit difficult to resolve",5
273780,22-OCT-11,21-OCT-11,Ridha,,fr,76.71.185.134,lilihoule@bell.net,13716028,000000120722311,4,4,"Baisser le volume de la musique lorsque le client est mis en attente.
C'est désagréable.",5
273781,22-OCT-11,21-OCT-11,William,,en,70.26.4.117,f.salman7@sympatico.ca,13712564,000000120706158,5,2,"As the modem does't work properly, it should be changed. However, I think the quality of the modem is a problem because this is the second time we need to change it. you  may consider an other company to provide such device. Thank you.",3
273782,22-OCT-11,21-OCT-11,Soumaya,,fr,67.68.224.3,g.r.rousseau@sympatico.ca,13712976,000000120712988,4,4,"La raison de mes appels chez Bell est toujours la même. Insatisfaction du servicede facturation. La fois précédente, j'ai répondu au sondage en disant que j'ai été très satisfait du service rendu par la conseillè qui a démontré une bonne connaissance de son travail. La raison de mon appel cette fois-ci c'est comme toujours une erreur de facturation suite au dernier appel dont j'étais satisfait. On n'en sort pas.",2
273783,22-OCT-11,21-OCT-11,Koussay,,fr,70.26.198.92,robert.bujold@sympatico.ca,13719604,000000120707649,1,1,"Répondre de façon plus précise à la question : pourquoi le message reçu qui parlait de mon compte et portait mon adresse de courriel indiquait un adresse dans une ville ontarienne ?
Aussi évasif sur le service Fibe.
",
273784,22-OCT-11,19-OCT-11,David,,en,216.209.123.44,muriel.hartman@sympatico.ca,13688870,000000120652268,5,4,,4
273785,22-OCT-11,21-OCT-11,Mohan,,en,69.159.184.84,kekw@sympatico.ca,13715418,000000120708167,5,5,nothing,5
273786,23-OCT-11,21-OCT-11,Nacef,,fr,184.144.179.113,t_m.breuel@sympatico.ca,13721098,000000120715616,5,5,,5
273787,23-OCT-11,21-OCT-11,Ghassen,,fr,64.229.133.49,alaincote_9@sympatico.ca,13708972,000000120704641,3,2,c'EST QUE LE PROBLÈME est revenu le lendemain,4
274251,22-OCT-11,21-OCT-11,Matthew,,en,64.231.1.26,rod.williams@sympatico.ca,13719684,000000120715954,,,We did not have contact with anyone at Bell named Matthew on October 21st.,
274252,22-OCT-11,21-OCT-11,Krutthiga,,en,76.64.216.110,wolfcb@bell.net,13722001,000000120715401,5,5,,5
274253,22-OCT-11,21-OCT-11,Srinivasan,,en,174.89.123.105,patzi@sympatico.ca,13718608,000000120704726,5,5,nothing --the tech --was brillant --and very helpful he went above and beyond to make sure i understood--he helped with my computer questions--in a manner i could understand --brillant service,5
274254,22-OCT-11,21-OCT-11,Aymen,,fr,174.93.188.13,luc.bouchard@sympatico.ca,13716416,000000120706688,3,4,,4
274255,22-OCT-11,21-OCT-11,Sharon,,en,184.145.48.3,georgegurr@sympatico.ca,13713172,000000120701592,5,5,  Maybe more reps are needed.  I had to wait 10 minutes for someone to answer.,5
274256,22-OCT-11,21-OCT-11,Kylie,,en,70.48.74.230,lgoos@sympatico.ca,13716002,000000120720156,5,5,,5
274257,22-OCT-11,21-OCT-11,Med Wassim,,fr,69.159.169.80,daniel910@sympatico.ca,13711430,000000120721699,5,5,Simple...rapide et concis,5
274258,22-OCT-11,21-OCT-11,Adnen,,fr,76.69.231.91,edgar.ruel@sympatico.ca,13712296,000000120720029,5,5,,5
274259,22-OCT-11,21-OCT-11,Madhu,,en,69.159.108.128,artdouglas@sympatico.ca,13709454,000000120724620,5,4,,4
274260,22-OCT-11,21-OCT-11,Jessica,,en,69.159.108.128,artdouglas@sympatico.ca,13709456,000000120724047,1,1,,2
274261,22-OCT-11,21-OCT-11,Tathiana,,en,76.64.213.241,smcgregor@bell.net,13720576,000000120721098,4,4,I was completely diasappointed in the technician who came to the house. He did not tell me I would have to go through all that did. He said everything was all set & didn't explain anything to me.,2
274262,23-OCT-11,18-OCT-11,Brad,,en,67.68.0.186,mandyparr@sympatico.ca,13672536,000000120622121,1,2,First of all it is frustrating that your automated telephone computer askes you to provide your phone number and then you are asked to provide it again afterwards when you finally get a real representative on the line. I was really disapointed in the service or lack of service that my husband and I received when we requested a move of our internet service. We requested this only to find out a week later when a technician came to our house to connect a phone line that we did not have internet service even though we were told that it would have been done the previous Friday. We were informed to call the business office the next day and they should be able to get us online from the main office. When I called the next day I was told that it would take 48 business hours! I had already waited a week! When I asked to speak to a manager I was on hold for 43 minutes!!! I finally gave up and was all but disgusted with the customer service representative that seemed to have found something better to do with his time. ,1
274263,23-OCT-11,22-OCT-11,Karingula,,en,174.88.19.207,jake.zwart@sympatico.ca,13724850,000000120730857,1,1,"I was locked out of my internet account.  I followed the online directions to rectify the situation and it didn't work, so I thought I would try the phone.  the person at the other end could not resolve the issue and told me it would take up to 48 hours to resolve.  After that I went to the online solution again and it worked.",4
274264,23-OCT-11,13-OCT-11,Aquiles,,en,70.29.112.149,rose.hewitson067@sympatico.ca,13613890,000000120535646,4,4,"The customer service is fine, it is our dissatisfaction with the actual phone service that is frustrating.  It was on this day that we found out that a previous work request ticket had not yet been claimed.  The issue was our phone line was crossed with a neighbours line.  If we were on the line and they picked up they could hear our conversation.  As well our internet goes down on a regualr basis, so much so that we are now tracking how often it goes down.",2
274265,23-OCT-11,21-OCT-11,Ritwik,,en,74.15.44.185,pecash@sympatico.ca,13718688,000000120704854,5,5,This one was great No more to add to that.,5
274266,23-OCT-11,20-OCT-11,Ayoub,,fr,70.29.150.188,michel.belley056@sympatico.ca,13703304,000000120675302,5,5,,5
274267,23-OCT-11,23-OCT-11,Marouen,,fr,174.93.244.142,rmbz@sympatico.ca,13727142,000000120742584,5,4,"Le problème relevait d'un autre service (ligne déphasée).
",5
274268,23-OCT-11,22-OCT-11,Shawn,,fr,67.70.160.57,nadansophie@sympatico.ca,13726424,000000120736826,4,4,,4
274269,23-OCT-11,22-OCT-11,Richard,,en,76.67.123.236,wriddel@sympatico.ca,13728156,000000120732349,4,4,,4
274270,23-OCT-11,20-OCT-11,Keerthi,,en,70.29.255.116,ridewood@sympatico.ca,13705550,000000120678445,3,3,more enthusiastic than a burden,4
274271,24-OCT-11,22-OCT-11,Venkatesh,,en,74.12.51.56,anne.nickson@sympatico.ca,13722772,000000120731265,4,3,"Venkatesh, did not solve my problem but put me through to another rep who did.
Nothing I can think of actually as my problem was solved with the next person. Venkatesh, did say it would be ",4
274272,24-OCT-11,21-OCT-11,Walid,,fr,70.52.103.25,pare.lucie@sympatico.ca,13718486,000000120710820,4,4,"me donner un rabais plus significatif depuis le temps que je suis avec vous, je songe sérieusement aller voir sur vôtre compétiteur Vidéotron.",3
274273,24-OCT-11,23-OCT-11,Janmar,,en,70.49.81.211,fs1-100@sympatico.ca,13730610,000000120748453,4,4,,4
274274,24-OCT-11,23-OCT-11,Bhavana,,en,64.229.84.172,rafael.solis@sympatico.ca,13733808,000000120750940,3,2,"Gain access to my computer and try to resolve the recurrent connectivity issue I am having as it has been done in the past. Replacing the modem is a step in the right direction, but what if it is not the problem..?",5
274275,24-OCT-11,23-OCT-11,Khan,,en,70.31.93.12,tcrffisher@sympatico.ca,13734734,000000120753420,5,5,nothing,5
274276,24-OCT-11,23-OCT-11,Eya,,fr,67.68.144.200,maximovich@sympatico.ca,13732780,000000120747824,5,5,"rien tout a été parfait cette technicienne travail vite et très bien elle prend les choses en mains et vous explique même le cheminement.  Depuis les nombreuses années que je suis avec Bell Internet c'est l'un des appel les plus rapide et bien fait que j'ai eu.
Merci à votre tech.",5
274277,24-OCT-11,23-OCT-11,Helmi,,fr,65.92.115.141,jeamb@sympatico.ca,13731400,000000120751058,2,5,"le conseiller sait s'adapter au client, parle clairement et connait ce dont il parle",5
274278,24-OCT-11,22-OCT-11,Hema,,en,38.109.155.100,trzwirz@bell.net,13727946,000000120742466,3,3,,3
274279,24-OCT-11,21-OCT-11,Alexandra,,en,65.92.191.153,ckoppens@sympatico.ca,13710988,000000120713535,4,4,"It took 4 calls to resolve a mistake done by Bell in transferring my services.  So if done right originally, none of this was necessary.  I remain an upset customer since I was the one inconvenienced by your mistake.  The whole issue was complicated by your 'partitioning' of knowledge and customer service.  As a customer I was bounced from one rep to another, and each time suffered your wait time and 'musac' on-hold. If you offer one-bill billing, you should offer one-bill service!",2
272806,21-OCT-11,20-OCT-11,Matthew,,en,69.157.59.179,jafeica_1@sympatico.ca,13700036,000000120699262,1,1,"After being on mycell phone for about one hour with the tech I was cut off. This forced me to call tech service again, wait on hold and then when I got another tech, we had to start over from the beginning.",1
272807,21-OCT-11,20-OCT-11,Syed Mustafa,,en,69.158.37.110,billygoathill@bell.net,13695505,000000120695645,5,5,,5
272808,21-OCT-11,20-OCT-11,Karen,,en,174.94.28.249,campbell480@sympatico.ca,13696006,000000120682138,4,4,get rid of french as the first responce ,4
272809,21-OCT-11,20-OCT-11,Aria,,en,70.24.5.138,hazel.judd@sympatico.ca,13699456,000000120686584,3,4,take care of the problem a little it faster,4
272810,21-OCT-11,20-OCT-11,Rey Ivan,,en,65.93.206.204,sewerman@sympatico.ca,13706412,000000120685560,2,,I was on the phone for 29 mins to Bell. That is disgusting. I had to repaeat my story several times. This is in addition to my call last week that obviously didn't solve my problem.,1
272811,21-OCT-11,20-OCT-11,Diego,,en,70.50.54.93,luzmatorres@sympatico.ca,13702256,000000120698269,5,5,Delivery service in another languages like spanish.,5
272812,21-OCT-11,19-OCT-11,Mehdi,,fr,174.89.195.75,gaulind@sympatico.ca,13683500,000000120672628,4,5,,5
272813,21-OCT-11,18-OCT-11,Mokhtar,,fr,74.15.212.158,sylvainbergeron51@sympatico.ca,13677128,000000120644584,5,4,,5
272814,21-OCT-11,18-OCT-11,Julie Anne,,en,174.91.147.59,scott.leone@sympatico.ca,13676250,000000120635017,5,5,nothing,5
272815,21-OCT-11,18-OCT-11,Luis,,en,184.148.133.82,redgate@sympatico.ca,13675308,000000120630428,3,2,"should have been sent a new modem, instead of just a power cord.",4
272816,21-OCT-11,20-OCT-11,Madhu,,en,207.210.19.243,vdalen@sympatico.ca,13707726,000000120693620,4,1,"I still do not have any internet at my house !!!!!!!!!!
It is now 8:00 pm friday October 21 ,2011",1
272817,21-OCT-11,05-OCT-11,Mark,,en,174.89.54.44,lou.home@sympatico.ca,13520422,000000120348272,1,1,"This was definitely the worst experience I've ever had for any product or service I've purchased.  Considering that I`ve been a Bell internet customer for over 10 years the level of service I received was absolutley appalling.  I will explain the sequence of events that led to my extreme dissatisfaction with Bell;

On Sept 12 I contacted Bell notifying them that I was moving to a new residence.  They could not get a technician to come to my new residence until a week later - Sept 19.

On Sept 19 no technician arrived and to make matters worse I was not notified by Bell.  I also made special arrangements to be home that evening.

On Sept 26 a Bell technician did arrive at my residence around 6pm.  He looked at the jacks in my condo and some other connections.  He left 15 minutes later and told me he would be right back.  He did not show up for the balance of the evening and I did not even get a courtesy call telling me that he would not be returning.

On Sept 29 a Bell technician came to my residence.  He told me that he needed access to the electrical room in the building which I did not have.  Why was I not notified of this prior to the technician arriving at my residence.  I could have then made arrangements with the property manager to ensure the Bell technician did have this access.

Finally, on October 5th I met with a Bell technician in the afternoon and my internet was finally connected.

It was almost a full month before I could get access to the internet.  With my profession I need access to the internet at any time.  Because of this delay from Bell I was further inconvenienced by having to visit it friends and family to get access to the internet.  This is absolutely unacceptable.

I will be contacting Bell shortly and requesting that I get compensated for this inconvenience.  It was terrible customer service and the lack of communication both on the phone and at my residence is something that a loyal customer like myself should never have to experience.",1
272818,21-OCT-11,17-OCT-11,Anna marie,,en,67.71.130.83,rseebaran-singh@sympatico.ca,13660772,000000120599717,5,4,lower rates for long standing customers,5
272819,21-OCT-11,20-OCT-11,Mohamed,,fr,67.68.145.82,sberger@sympatico.ca,13706256,000000120679655,3,4,J'aimerais parler à un représentant du service à la clientèle au Québec quand j'ai besoin d'aide. Merci.,3
272820,21-OCT-11,20-OCT-11,Christianne,,en,174.94.46.120,ceveraars@sympatico.ca,13696256,000000120691102,5,5,,5
272821,21-OCT-11,20-OCT-11,Shinoj,,en,184.147.202.85,lw.lainchbury@sympatico.ca,13702262,000000120681124,4,4,none,4
272822,21-OCT-11,20-OCT-11,Divya,,en,69.158.121.99,paulwaller@sympatico.ca,13704652,000000120696968,1,1,"I was so angry with the response from your support staff in India that I acutally hung up the phone in discust! I then tried calling the French support line and gave up after being put on hold for 45 minutes. I then called the English support line and was linked to Elmer in the Phillipines. He was very professional, worked through all the tests with me in an organized way and patiently waited for me to complete the tasks he requested. His conclusion in th end was the correct one...the modem was damaged and needed replacement. He arranged for a service technician to come and replace the modem. Your people in India wanted to mail a power supply to me and said it would take 2 to 3 business days. They refused to arrange for a Bell technician to come and check the equipment and replace any damaged components. I run a business and cannot be without service for such a long time. Elmer (reference number 9364147) was excellent. Your people in India made me want to switch to Rogers!",4
272823,21-OCT-11,18-OCT-11,Kelly,,en,70.26.15.183,wilmax95@bell.net,13678124,000000120639754,4,5,,4
272824,21-OCT-11,20-OCT-11,Ahmed,,fr,70.26.243.183,natalie.girard@sympatico.ca,13703956,000000120694961,5,5,"j'ai déjà fait un  appel le 19 septembre dernier et malheureusement votre représentante Nancy n'a pas donné suite à toutes mes demandes puisqu'elle n'avait pas fait la démarche pour le volet internet. Ahmed a su lui donner suite très poliment et efficacement à ma demande. J'aurais préféré ne pas avoir par contre à avoir à rappeler si votre représentante nancy avait fait elle efficacement son travail. J'espère que vous ferez un suivi à cet effet auprès de cette dernière ; l'efficacité au travail est primordial pour moi.",4
272825,21-OCT-11,18-OCT-11,Nandhini,,en,70.31.223.165,kingstruthers@bell.net,13671404,000000120639795,5,5,,5
272826,21-OCT-11,17-OCT-11,Sondes,,fr,174.95.227.150,jup.62@sympatico.ca,13655332,000000120598161,5,5,,5
272827,21-OCT-11,19-OCT-11,Sarah,,fr,174.88.183.153,danbert1@sympatico.ca,13681690,000000120661908,4,4,J'ai jamais eu de problème à obtenir  de l'aide.,4
272828,21-OCT-11,20-OCT-11,Steve,,en,174.89.139.199,wyntoria@bell.net,13708104,000000120692627,4,4,,4
272829,21-OCT-11,19-OCT-11,Jeanette,,fr,70.26.10.147,mcveilleux@sympatico.ca,13688148,000000120658778,3,,Vous assurez au mois août lorsque j'ai appelé pour la première fois que tout était correct avec le forfait proposé,
272830,21-OCT-11,20-OCT-11,Chad,,fr,174.95.249.40,francois.lavoie087@sympatico.ca,13698478,000000120691944,5,5,hum?ne pas avoir eu le besoin dutilisé le service de réparation,5
273283,21-OCT-11,20-OCT-11,Sam,,en,70.51.51.199,klostermann@sympatico.ca,13701458,000000120683432,5,5,none,5
273284,21-OCT-11,12-OCT-11,Lucas,,en,174.92.103.227,mrbeeps@sympatico.ca,13598644,000000120491041,3,1,Stop harassing me with bills long after I have canceled my service.,1
273285,21-OCT-11,18-OCT-11,Nicole,,en,76.71.148.223,donna.duguay010@sympatico.ca,13667594,000000120633904,5,5,,5
273286,21-OCT-11,20-OCT-11,Nouha,,fr,76.67.163.77,c___lemelin8@sympatico.ca,13695962,000000120679821,4,5,,5
273287,21-OCT-11,20-OCT-11,Taoufik,,fr,69.156.204.179,hihan@bell.net,13699598,000000120685006,5,5,,5
273288,21-OCT-11,20-OCT-11,Thitola,,fr,67.68.180.4,simonne.houde@sympatico.ca,13706596,000000120698625,5,4,Mon problème ne relevais pas de vous.,5
273289,21-OCT-11,19-OCT-11,Aymen,,fr,70.52.107.245,lougil@sympatico.ca,13687198,000000120651296,5,5,,5
273290,21-OCT-11,20-OCT-11,Rajni,,en,70.49.33.181,david29054@bell.net,13697146,000000120681005,5,5,,5
273291,21-OCT-11,20-OCT-11,Hassen,,fr,174.92.239.149,lianeserge@sympatico.ca,13701892,000000120699356,3,2,Rien un technicien doit venir je verrai par la suite,4
273292,21-OCT-11,20-OCT-11,Madhu,,en,174.92.121.214,bstankovic@sympatico.ca,13695894,000000120700113,5,5,clear spiking,5
273293,21-OCT-11,20-OCT-11,Srinivas,,en,184.146.156.216,irephi@sympatico.ca,13699860,000000120684551,2,2,I was kept waiting on the phone for 15 minutes.  I hung up.  Someone called back in the evening.  I did not being left on the phone waiting that long.,3
273294,21-OCT-11,20-OCT-11,Kyle,,en,65.92.49.87,eggers@sympatico.ca,13697874,000000120686913,4,3,,4
273295,21-OCT-11,20-OCT-11,Cathrine,,en,184.145.82.238,joan.shute@sympatico.ca,13700648,000000120682495,4,4,"Promised resolution required ome more step; not mentioned.",5
273296,21-OCT-11,29-SEP-11,Hamza,,fr,70.55.122.234,renelle2311@bell.net,13449888,000000120226260,2,2,de quand en quand internet couper ce soir et j'aime pas sa beaucoup quand tu est avec un ami de loin svp merci ,
273297,21-OCT-11,20-OCT-11,Dheeraj,,en,192.226.63.69,tndrandall@sympatico.ca,13692668,000000120674303,3,3,,3
273298,21-OCT-11,17-OCT-11,Alvaro,,en,70.27.103.175,fredbasham@sympatico.ca,13652724,000000120617879,3,3,I never received a quote from the sales person summarizing the deal we had talked about.,4
273299,21-OCT-11,24-AUG-11,Alex,,en,184.144.59.148,tanvirsheikh@sympatico.ca,13010293,000000119408667,1,1,,1
273300,21-OCT-11,20-OCT-11,Karen,,en,184.147.125.140,franksmith@sympatico.ca,13698510,000000120692768,3,1,"You can improve the experience by fixing the problem !!!!!!! My laptop is still down and Explorer tells me it is a problem with Bell wireless. At present I am relying on a desktop to send and recieve mail. I was given a time frame of between 24 to 72 hours before your technicians could restore service where in the past it has been done with one phone call. All I can say at this point is fix it, as Rogers is looking good at the moment !!!!",2
273301,21-OCT-11,20-OCT-11,Julie Anne,,fr,174.93.239.127,serga8@sympatico.ca,13706390,000000120697322,4,1,D'avoir un p'tit plus d'expérience,4
273302,21-OCT-11,20-OCT-11,Sylvie,,en,70.48.216.9,claudette_20@sympatico.ca,13696558,000000120682239,1,1,she needs a course in communication skills. she had a very bad attitude.very abrupt.,4
273303,21-OCT-11,19-OCT-11,Mohammed,,en,67.71.6.207,lnessel@sympatico.ca,13687124,000000120659895,5,5,,5
273304,21-OCT-11,20-OCT-11,Mahender,,en,174.94.45.52,jgemmell@sympatico.ca,13700456,000000120688309,5,5,There was nothing you could have done better.  I had excellent service.,5
273305,21-OCT-11,20-OCT-11,Alejandro,,en,70.52.169.45,judy.green@sympatico.ca,13700988,000000120688192,5,5,,4
273306,21-OCT-11,14-OCT-11,Hamza,,fr,174.93.135.73,m.mondoux@sympatico.ca,13623836,000000120552810,5,5,"Je suis agréablement étonnée de la gentillesse et de la compréhension des personnes à qui je me suis adressée, tout au long de l'installation de mon nouvel environnement informatique. Merci! ",5
273307,21-OCT-11,21-OCT-11,Jamel,,en,70.26.163.83,asmith8@sympatico.ca,13694962,000000120700550,5,5,"Absolutely nothing, my questions were answered with ease and resolved as well. ",5
273308,21-OCT-11,20-OCT-11,Kayla,,en,184.145.80.211,jphuston@sympatico.ca,13700908,000000120696059,5,5,,5
273309,21-OCT-11,19-OCT-11,David,,en,70.50.185.9,e.heron@sympatico.ca,13682632,000000120652606,4,4,David was a little hard to understand. I have been told I can ask for someone else but I don't like doing so. Maybe screen your employees a little better so english speaking people can understand,5
273310,21-OCT-11,20-OCT-11,Pradeep,,en,70.51.109.152,ufox@bell.net,13707646,000000120687869,4,4,"The computer appears to have some other
corruption and so there are still problems",5
273311,21-OCT-11,20-OCT-11,Ashley,,en,74.12.188.36,bewart@sympatico.ca,13695416,000000120683939,5,5,,5
273312,21-OCT-11,20-OCT-11,Prue,,en,173.32.160.175,tohoss@sympatico.ca,13707472,000000120686433,2,1,"Regarding internet billing,take the time to look at the over all picture and not just a couple of previous months when the ususage was a little higher. We are now searching out new service providers both phone and internet.",2
273313,21-OCT-11,20-OCT-11,Chelsey,,fr,69.156.120.34,michel.belanger053@sympatico.ca,13703302,000000120686619,5,4,"Tout a été parfait, merci...",5
273314,23-OCT-11,16-OCT-11,Kyle,,en,70.27.137.212,brad.bolton@sympatico.ca,13640446,000000120589783,5,5,,4
273315,23-OCT-11,22-OCT-11,Chad,,fr,50.100.169.146,mojabro@sympatico.ca,13726310,000000120737283,5,5,"Aussi longtemps que vous aurez des gens comme CHAD à votre service,personne n'aura à se plaindre.10/10 plus.",5
273316,23-OCT-11,22-OCT-11,Houssem,,fr,50.100.111.81,m__masse8@sympatico.ca,13725816,000000120740995,4,4,,4
273317,23-OCT-11,30-SEP-11,David,,en,74.15.47.44,seanbryans@bell.net,13464228,000000120240043,4,4,get faster internet in my area,4
273318,23-OCT-11,22-OCT-11,Marouen,,fr,184.145.216.73,dap.bou@sympatico.ca,13723606,000000120741395,4,5,,3
273319,23-OCT-11,21-OCT-11,Mohammed,,en,76.64.160.127,janet.copeland@sympatico.ca,13714296,000000120717755,5,4,,3
273320,23-OCT-11,19-OCT-11,Dan,,en,174.92.91.166,barrados@sympatico.ca,13679908,000000120672534,5,5,"My second call resulted from a password that provided difficult for me to use.  I could not figure out whether I was dealing with capital ""i""s or lower case ""L"" or numerals.",5
273321,23-OCT-11,20-OCT-11,Silvia,,en,67.71.36.3,helen.sawchuk@sympatico.ca,13699524,000000120680551,5,5,I can not think of anything.,4
273322,23-OCT-11,21-OCT-11,Sam,,fr,174.92.240.248,johanne_marcil@sympatico.ca,13714870,000000120725621,4,4,,5
273323,23-OCT-11,10-OCT-11,Liza,,en,174.95.205.198,cedf@sympatico.ca,13566290,000000120458165,5,5,,5
273324,23-OCT-11,22-OCT-11,Nicholas,,fr,174.92.181.48,mgilbert1@sympatico.ca,13726176,000000120740200,4,5,"Rien du tout, Nicholas
etait gentil, patient,et d'un language compréhensible merci.",4
273325,23-OCT-11,21-OCT-11,Yosra,,fr,174.92.217.15,hstecroix@sympatico.ca,13713884,000000120701775,5,5,tout était parfait!,5
273326,23-OCT-11,22-OCT-11,Sam,,en,184.145.81.44,hmurata@sympatico.ca,13724638,000000120734919,3,4,,5
273327,23-OCT-11,21-OCT-11,Irving,,en,65.95.124.59,margaret.perrier@sympatico.ca,13716824,000000120707163,5,5,Nothing,3
273788,23-OCT-11,21-OCT-11,Christopher,,en,65.95.0.47,kfoerster@sympatico.ca,13715502,000000120718563,5,5,,4
273789,23-OCT-11,23-OCT-11,Noureddine,,fr,67.71.68.57,P.Roy@bell.net,13722428,000000120743374,5,5,rien tout etait absolument parfait#,5
273790,23-OCT-11,22-OCT-11,Kayla,,en,76.67.95.214,jpelland@sympatico.ca,13725162,000000120731054,4,4,,4
273791,23-OCT-11,22-OCT-11,Sudhakar,,en,67.70.85.180,r.j.lachance@sympatico.ca,13726956,000000120740480,3,4,The the responder's english was poor and hard to understand. ,4
273792,23-OCT-11,22-OCT-11,Naim,,fr,70.27.221.219,bourgeau@sympatico.ca,13723106,000000120742076,4,3,"Je ne peux pas faire une liste de mes contacts comme je le faisait avant Window live. 
Le technicien n'a pas pu m'aider à ce sujet.",4
273793,23-OCT-11,22-OCT-11,Brent,,en,70.27.44.40,awelzel@sympatico.ca,13722868,000000120736653,5,4,,4
273794,23-OCT-11,22-OCT-11,Ricardo,,en,70.48.213.61,robert.chevrier4@sympatico.ca,13727150,000000120741240,5,5,"Nothing, everything was great.",5
273795,23-OCT-11,22-OCT-11,Nabil,,fr,70.48.108.129,mh.croteau@sympatico.ca,13726178,000000120740562,5,4,,5
273796,23-OCT-11,22-OCT-11,Emmanuel,,en,70.26.161.188,bonita.grainge@sympatico.ca,13723086,000000120740701,5,5,,5
273797,23-OCT-11,20-OCT-11,Edwin,,en,70.26.43.205,randgcaron@sympatico.ca,13705272,000000120688617,5,4,,4
273798,23-OCT-11,19-OCT-11,Diedra,,en,76.67.31.205,nangapar@bell.net,13689032,000000120648512,5,4,"I have NO trouble with your officers,but somehow,when the officer enters my input
into the""system"",it has a tendency to get
convoluted.Again,NOT the officer's fault,
but,they are the once,who get the""heat""
from an unhappy client.",5
273799,23-OCT-11,22-OCT-11,Shirin,,en,174.88.18.53,ejd1115@sympatico.ca,13723946,000000120730498,5,5,,5
273800,23-OCT-11,22-OCT-11,Sam,,en,174.88.101.181,ht.sauer@sympatico.ca,13724658,000000120735037,5,5,,5
273801,24-OCT-11,23-OCT-11,Vikram,,en,174.91.69.104,ajwhelan@sympatico.ca,13728564,000000120744623,3,4,being able to understand the CR better.  His middle east accent was very hard to understand.,4
273802,24-OCT-11,23-OCT-11,Twinx,,en,70.26.133.99,trish.oconnor@sympatico.ca,13734902,000000120748707,4,3,"I've had to call 5 times about the same issue and still don't have verification that the change has gone through.  I have spent in excess of an hour and a half on the phone, between waiting for someone to answer the phone and speaking to an agent.  NOT satisfactory customer service!",3
273803,24-OCT-11,23-OCT-11,Alexandra,,en,184.145.72.82,mgordon1212@sympatico.ca,13732861,000000120752728,2,3,Hire competent people who understand the meaning of customer service.,1
273804,24-OCT-11,21-OCT-11,Rudys,,en,184.147.227.66,lbendall@sympatico.ca,13715870,000000120702795,4,5,"The customer care rep was misinformed as to the expected delivery time of the component I needed, which meant that I needed to take more time out for a follow-up call three days later to find out whether it was on its way.",4
273805,24-OCT-11,23-OCT-11,Gilberto Jose,,en,76.69.128.49,b.pineau@sympatico.ca,13728950,000000120751516,5,5,"First Contact Resolution. This was my 3rd or 4th call. However, I would have missed having my e-mail problem solved by Gilberto Jose. He was absolutely amazing. He took the time to understand my problem and at no time did he make me feel inadequate (even though I don't really know how computers work). His courteous and coaching manner disarmed me completely from my pissed-off attitude. If only all your CSRs were as competent as Jose. I recommend his immediate promotion as your world-wide Customer Service Trainer. I would also recommend him as VP but I would hate for your customers to lose his wonderful CS interaction skills and problem solving abilities. - From BILL, A VERY SATISFIED CUSTOMER    ",5
273806,24-OCT-11,23-OCT-11,Achref Badii,,fr,174.93.248.144,peyoti@sympatico.ca,13733612,000000120746362,4,5,,4
273807,24-OCT-11,18-OCT-11,Sarah,,fr,76.67.189.110,geomamo@bell.net,13668798,000000120630519,5,5,,5
273808,24-OCT-11,23-OCT-11,Juan,,en,64.228.70.79,borene@sympatico.ca,13729192,000000120753067,5,5,,4
273809,24-OCT-11,23-OCT-11,Shobha,,en,70.50.216.236,nyensen@sympatico.ca,13733412,000000120745040,5,5,,5
273810,24-OCT-11,20-OCT-11,Sondes,,fr,67.68.210.212,transport.a.d.forget.inc@sympatico.ca,13707554,000000120688510,3,4,,3
273811,24-OCT-11,21-OCT-11,Pamela,,en,70.27.176.126,loujeff@bell.net,13716343,000000120710822,5,5,excellent customer service provided by Pamela - wouldn't change anything!,4
273812,24-OCT-11,22-OCT-11,Haricharan,,en,74.14.220.6,heather-clare@sympatico.ca,13724582,000000120730385,2,1,seems that the problem was at you end????but I still feel that the problem is the 2wire I pay for what is called high speed BUT it is so slow....but is told it is my computer but gee when I take it to the service amd told that it is my internet server so who do you believe...still say it is the 2wire...still can not get a wireless connection?????,2
273813,24-OCT-11,23-OCT-11,Lor,,en,174.89.44.151,cynthiaignacio@sympatico.ca,13729800,000000120746035,5,5,Absolutely nothing. The call was handled efficiently and professionally,5
273814,24-OCT-11,21-OCT-11,Kumar,,en,184.147.36.73,ahearn@sympatico.ca,13708910,000000120713040,2,2,Listen,3
273815,24-OCT-11,11-OCT-11,Ramzi,,fr,70.24.196.93,alda.cyr@bell.net,13573740,000000120471517,5,4,,4
273816,24-OCT-11,23-OCT-11,Jack,,en,70.48.231.239,jcoup@sympatico.ca,13731389,000000120748604,5,5,,5
273817,24-OCT-11,23-OCT-11,Badreddine,,fr,74.12.221.230,smarullo@sympatico.ca,13727610,000000120743802,2,1,"donner un service rapide et efficace, 3 jours avant d'avoir un technicien pour la téléphonie, et deux jours de plus avant de ravoir internet, cela est  totalement innapceptable en 2011...",2
273818,22-OCT-11,21-OCT-11,Aaron,,en,70.26.39.223,john.patti@sympatico.ca,13714900,000000120720450,4,4,"Less wait time to get to speak with a representative!! Also, was put through to technical support and eventually hung up as not willing to sit out a lengthy wait, yet again!",3
273819,22-OCT-11,21-OCT-11,Eduardo,,en,70.49.17.25,grdryden@sympatico.ca,13713472,000000120725495,5,5,,5
273820,22-OCT-11,21-OCT-11,Sana,,fr,70.52.56.90,luc.decarie@sympatico.ca,13716418,000000120703995,4,4,"Avoir toutes les réponses au même endroit, j'ai du appeller à deux endroits pour avoir les réponses.",4
273821,22-OCT-11,21-OCT-11,Alonia,,en,74.15.101.31,sharon_reid_2@sympatico.ca,13720348,000000120720506,5,4,,5
273822,22-OCT-11,21-OCT-11,Arjuman,,en,76.66.163.194,lddamboise@sympatico.ca,13715878,000000120704224,4,4,It all seem fine.,4
273823,22-OCT-11,21-OCT-11,Reshma,,en,65.95.90.149,ellilor@sympatico.ca,13712390,000000120703149,5,5,"I am very glad I got some one that talked english... I was going to change servers
",5
274280,23-OCT-11,22-OCT-11,Jeannette,,en,67.71.11.41,bob-patpell@sympatico.ca,13723064,000000120740879,5,4,"Nothing really. We have old lines and until those are improved, these problems will always arise. 
It is nice, though, to speak to people who  speak and understand English.",5
274281,24-OCT-11,23-OCT-11,Okieh,,en,70.54.76.215,pam1988@sympatico.ca,13733478,000000120746200,5,5,"Re 4. I don't usually recommend Bell or other companies to family, friends, and colleagues, especially not based on individual tech support calls. But Okie and Dale delivered excellent, responsive, knowledgeable service. I'm a Mac user, and I notice your tech support for Mac has improved immeasurably. This was an Internet issue with password rejects in Mac Mail on my iPhone and iMac, and the support team solved my problem promptly, effectively, and courteously. Also appreciate being routed to Ottawa rather than overseasHUGE DIFFERENCE.",2
274282,24-OCT-11,18-OCT-11,Kamel,,fr,64.228.79.53,lilianne.chouinard@sympatico.ca,13671934,000000120624015,4,5,Rien de plus,5
274283,24-OCT-11,23-OCT-11,Tiwari,,en,184.147.177.61,scahoon@sympatico.ca,13734262,000000120752911,5,5,,5
274284,24-OCT-11,23-OCT-11,Leni,,en,174.91.226.223,ibby1@sympatico.ca,13731150,000000120743493,5,5,"Nothing, after the first person could not resolve the problem a supervisor was called, who determined that the problem was the modem. The supervisor had a technician come to the house and the modem was exchanged Sunday afternoon. All is working very well now, to our complete satisfaction",5
274285,24-OCT-11,22-OCT-11,Houssem,,fr,184.144.186.74,aroulier@sympatico.ca,13722814,000000120741089,5,4,"Cette fois-ci la personne a été aimable

     MERCI",4
274286,24-OCT-11,23-OCT-11,Abid,,en,70.27.130.162,rodbolton@sympatico.ca,13734016,000000120753368,4,4,Less button pushing to get to a live person. Less credential checking.,3
274287,24-OCT-11,23-OCT-11,Tarek,,fr,204.19.151.8,sboily@bell.net,13734256,000000120752103,2,1,Une heure au téléphone et le problème d'internet n'est toujours pas réglé,2
274288,24-OCT-11,23-OCT-11,John,,en,64.231.167.133,tonymartens@bell.net,13734874,000000120750368,5,5,,5
274289,24-OCT-11,23-OCT-11,John,,en,70.49.148.223,moeida@sympatico.ca,13733040,000000120745817,5,5,nothing,5
274290,24-OCT-11,23-OCT-11,Daniel,,en,64.229.247.117,lmmet@sympatico.ca,13732330,000000120753962,5,4,,4
274291,24-OCT-11,23-OCT-11,Med ali,,fr,70.51.172.133,laurier.leblanc@sympatico.ca,13732150,000000120751090,5,1,Ce n'était pas un problème Internet mais bien un problème de Outlook.,5
274292,24-OCT-11,23-OCT-11,Raj,,en,69.157.62.46,gwhalen_8@sympatico.ca,13730942,000000120752369,4,4,,4
274293,24-OCT-11,23-OCT-11,Ericka,,en,174.92.90.86,cybled@sympatico.ca,13729794,000000120750224,5,5,Help was fine.,5
274294,24-OCT-11,23-OCT-11,Aprajit,,en,174.88.219.232,vmcnamara@sympatico.ca,13735056,000000120747777,4,3,,4
274295,24-OCT-11,23-OCT-11,Ritwik,,en,69.157.68.119,stefan.g@bell.net,13734564,000000120744273,4,4,,5
274296,24-OCT-11,21-OCT-11,Mohamed,,fr,70.55.161.84,ahtanguay971208@sympatico.ca,13708926,000000120713311,5,5,Tout a été fait correctement.,5
274297,24-OCT-11,21-OCT-11,Gilbert,,en,70.54.77.240,david.prendergast@sympatico.ca,13711556,000000120708150,5,5,,4
274298,24-OCT-11,20-OCT-11,Moncef,,fr,69.159.180.212,nicolehovington@sympatico.ca,13704114,000000120677291,4,5,RIEN DE SUPPLÉMENTAIRE POUR LE MOMENT,4
274299,24-OCT-11,23-OCT-11,Gabriela,,en,198.208.251.23,lbetts@sympatico.ca,13732164,000000120748765,5,5,"I received excellent service ... specially from the tech who came to my house.  He was wonderful resolving my problem within a few minutes, and then following up to add satellite TV.",5
274300,24-OCT-11,23-OCT-11,Noureddine,,fr,76.65.58.153,sthomas1@sympatico.ca,13734602,000000120751544,3,1,,4
274301,24-OCT-11,22-OCT-11,Kim,,en,72.12.98.14,mariana.marques@bell.net,13725920,000000120730907,4,5,,5
274302,24-OCT-11,22-OCT-11,Nicholas,,en,70.24.5.236,edkowacz@bell.net,13723930,000000120736760,4,4,,4
274303,24-OCT-11,20-OCT-11,Jose,,en,70.30.27.89,carol48@sympatico.ca,13696070,000000120687555,4,3,Nothing.  It was a good experience,5
274304,24-OCT-11,23-OCT-11,Jay,,en,65.92.98.18,augustadwyer@sympatico.ca,13728918,000000120744769,4,4,,5
274305,24-OCT-11,13-OCT-11,Med amir,,en,198.168.152.20,jpoliti@sympatico.ca,13609506,000000120536859,3,4,He should have kept his professionalism over the phone.  He was a little too much sarcastic in his tone.,3
274306,24-OCT-11,19-OCT-11,Radhika,,en,174.92.84.25,drussell_74@sympatico.ca,13682530,000000120666328,5,5,"Congratulate this technician who was quick to assess, willing to talk to the Bruyere technician thus is resolved a old problem that has been there since Belle installed the alarm jack. He went a extra mile to leave his phone number. I wish to name him the best technician I have ever met. ",5
274307,24-OCT-11,23-OCT-11,Issam,,fr,70.53.133.241,pmarion000@sympatico.ca,13733712,000000120752258,5,5,,5
274308,24-OCT-11,22-OCT-11,Mohammed,,en,64.231.188.27,baba1@sympatico.ca,13722896,000000120732299,1,1,"rep switched me to google instead of sympatico home page which doesn't meet
my needs..difficult to understand him and I think he took the easy way to solve..he said sympatico was down.",2
274309,24-OCT-11,21-OCT-11,Mir,,en,70.27.207.62,jstillar@sympatico.ca,13715138,000000120712733,5,5,"Nothing it was great!  The young man spoke good English, was courteous, helpful,and identified and corrected my problem.  Wonderful service.",5
274310,24-OCT-11,23-OCT-11,Srinivasan,,en,174.95.141.234,neartou@sympatico.ca,13733274,000000120745607,4,4,"Not route me through India, rather have tech support here in Canada.",3
274311,24-OCT-11,19-OCT-11,Edward,,en,76.69.15.13,markwaldron@bell.net,13687884,000000120668968,2,3,Complete the transaction.,3
274312,24-OCT-11,23-OCT-11,Elyes,,fr,174.93.205.67,gary.mimeault@sympatico.ca,13730686,000000120747975,5,5,Rien,5
274313,24-OCT-11,21-OCT-11,Bobbie-Jo,,en,64.229.96.172,jwestwood@sympatico.ca,13715226,000000120713460,5,5,,5
274314,24-OCT-11,22-OCT-11,Maria,,en,69.157.42.231,abackshall@sympatico.ca,13722500,000000120729926,4,4,,4
274315,24-OCT-11,23-OCT-11,Bob,,en,65.95.7.12,twhite@bell.net,13734936,000000120747392,3,3,I am still unable to send emails using my IPad 2.  The support staff rerouted my email to hotmail in order for me to send an email.  I am still a little confused why I have to use hotmail when I have a Bell.net email address??????,3
274316,24-OCT-11,23-OCT-11,Kevin,,en,74.15.241.191,mdwice@sympatico.ca,13726116,000000120743213,1,1,Unblock my password as asked,2
274317,24-OCT-11,22-OCT-11,Manoranjith,,fr,76.67.157.26,acouture_5@sympatico.ca,13722540,000000120731336,5,4,Rien,4
274318,25-OCT-11,24-OCT-11,Ritwik,,en,76.67.17.129,jspeed@sympatico.ca,13740886,000000120756133,3,3,,3
274319,25-OCT-11,24-OCT-11,Kevin,,en,76.65.23.83,ssherman@sympatico.ca,13745390,000000120755467,4,4,We are glad they lowered our bill.,3
274320,25-OCT-11,24-OCT-11,Mohamed Amine,,fr,74.15.158.169,claude184@sympatico.ca,13737572,000000120767575,5,5,,5
274321,25-OCT-11,24-OCT-11,Sonia,,fr,70.28.35.10,intrepid62@sympatico.ca,13740006,000000120770663,2,2,Personne québécoise que l'on comprend,
272831,21-OCT-11,20-OCT-11,Bhavana,,en,67.71.4.70,squorky@bell.net,13706796,000000120676607,3,3,My hotmail account was hacked as they changed my password and then they tried to get money out of all my contacts. And I lost all of saved email from all the folders I saved them in! Also I lost all of my email addresses to write my contacts.I wanted Bell to make things right again and they didn't,3
272832,21-OCT-11,20-OCT-11,Brett,,en,67.71.2.74,darren9@sympatico.ca,13697084,000000120678860,5,5,Got me to the right person 1st instead of being transferred 3 times.,5
272833,21-OCT-11,20-OCT-11,Mahender,,en,70.55.29.139,jbeveridge@sympatico.ca,13700212,000000120677664,5,5,None,5
272834,21-OCT-11,20-OCT-11,Iris,,en,69.158.181.249,ccrites94@sympatico.ca,13696204,000000120678853,5,4,"have a favorite button and say that new program changes everything else on computer, like hotmail, banking etc",4
272835,21-OCT-11,16-OCT-11,Rene Jose,,en,69.158.82.241,hrubes@sympatico.ca,13642618,000000120581910,4,4,,5
272836,21-OCT-11,20-OCT-11,Gregorio,,en,70.27.59.30,rneal@sympatico.ca,13705632,000000120679789,5,5,,5
272837,21-OCT-11,20-OCT-11,Rahma,,fr,174.93.231.16,ddiorio@sympatico.ca,13697212,000000120685437,2,2,"Un peu plus de patience et un ton plus jovial.  Le changement demandé a été fait après 1 1/2 h. au téléphone et par la suite mon conjoint a du refaire une action pour remettre ses  fonctions à lui tel qu'elles étaient avant .  Donc,  un changement fait et un autre désactivé sans raison.",2
272838,21-OCT-11,19-OCT-11,Zouhair,,fr,184.145.168.21,daniel.beaudriault@sympatico.ca,13681704,000000120666731,5,5,,5
272839,21-OCT-11,20-OCT-11,Catherine,,en,76.10.180.17,rholder@sympatico.ca,13705482,000000120689274,5,5,The Bell rep was absolutely fantastic. Good handling of the situation and I was completely satisfied ,5
272840,21-OCT-11,20-OCT-11,Hayett,,fr,174.95.186.7,bob328@sympatico.ca,13695628,000000120692158,1,1,conseille plus experimente,
272841,21-OCT-11,18-OCT-11,Rudys,,en,70.27.46.42,haldanes55@bell.net,13669270,000000120627189,5,5,Nothing,5
272842,21-OCT-11,20-OCT-11,Chenrup,,en,173.239.166.46,david.jonescanada@sympatico.ca,13697134,000000120698077,4,1,"Your support information is contradictory. In one section, you say I have to log into the SMTP server of my non-Bell email provider in order to send email with my non-Bell domain name (David.Jones@Perfexia.ca) yet elsewhere, you say I must log into the Bell SMTP server to send any email over the Bell network. As a result, I am unable to send email from my home using my Perfexia domain name. It always will say ""... on behalf of ___@sympatico.ca"". This is quite unacceptable.",2
272843,21-OCT-11,17-OCT-11,Kanchumarthi,,en,70.30.97.38,ransbury@sympatico.ca,13660072,000000120618517,3,4,"Customer Care Rep should have made sure to include Apt. # (He did write it down and repeat it to me). However it was not on the delivery slip, therefore there was an extra day (Purolator had to call and get Apt #) delay",5
272844,21-OCT-11,20-OCT-11,Zishan,,en,70.49.65.208,rfortin_4@sympatico.ca,13705460,000000120693348,5,1,"when your technician went to make the changes at the switching house, he/she should of checked for connectivity in which was not performed resulting a loss of connection for almost a whole day.",2
272845,21-OCT-11,20-OCT-11,Devin,,en,70.49.65.208,rfortin_4@sympatico.ca,13705462,000000120679840,5,4,"for this particular issue, absolutely nothing",3
272846,21-OCT-11,20-OCT-11,Melanie,,en,76.65.12.92,turtles@sympatico.ca,13707620,000000120680526,5,4,Nothing,5
272847,21-OCT-11,20-OCT-11,Pamela,,en,184.144.106.159,lfloru@bell.net,13701862,000000120679772,5,5,Nothing,5
272848,21-OCT-11,20-OCT-11,Jose,,en,76.68.51.70,florencerice@sympatico.ca,13698396,000000120676331,5,5,,4
272849,21-OCT-11,20-OCT-11,Santhosh,,en,70.26.125.238,amce@sympatico.ca,13694562,000000120700412,5,4,checked back in 24 hrs   -   another problem cropped up next time i turned on computer.  i am going to have to seek help again.  ,3
272850,21-OCT-11,14-OCT-11,Wajih,,fr,74.15.177.36,anne-marie.sauv@sympatico.ca,13617306,000000120562026,3,4,"Nous a demandé si on avait un système d'alarme, nous a demandé si nous étions avec Bell pour le service de câble.  Est-ce de la vente de la part d'un technicien Bell ?",4
272851,21-OCT-11,20-OCT-11,Manoj,,en,74.12.84.148,b.granofsky@sympatico.ca,13695098,000000120699145,3,1,"Manoj could have phone my cell phone an extra time, so I did not have to wait in line again.",4
272852,21-OCT-11,19-OCT-11,Mohd,,en,70.53.118.7,eflis@sympatico.ca,13682738,000000120664076,4,4,"My 2WIRE modem malfunctioned and the replacement modem just came today Oct 21 in the afternoon.  I followed the Bell Wireless Home Networking Modem Exchange Guide, and not being a computer whiz, tried to follow the instructions exactly.  Step 1a says before you begin, ensure your computer is turned off and after2 minutes the POWER, ETHERNET, DSL and INTERNET should all be on so as instructed I called 310 7873 as my ethernet light was not on. However nowhere in step 2 does it state TURN YOUR COMPUTER ON.  Called 310 7873 and problem was solved given Sympatico website cannot be accessed and IE could not be accessed as Sympatico is my HOME PAGE.  Instructed to enter HOTMAIL.com.  Perhaps customers on your Sympatico could be phoned with recorded message informing them of this outage and save everybody time.   
Also suggest Bell World stores, such as those in Brampton, Ontario carry Modems as I could have been up and running a day earlier after it was diagnosed the modem was the problem after the modem INTERNET light turned to solid RED.",4
272853,21-OCT-11,19-OCT-11,Nas,,en,76.69.19.86,jpope53@bell.net,13685842,000000120666593,4,4,,5
272854,21-OCT-11,20-OCT-11,Rahma,,fr,67.68.104.241,jacitremblay@sympatico.ca,13699988,000000120680690,5,4,"elle m'a référé après vérifications,sans que cela soit trop long ou compliqué, au bon endroit.Efficace",5
272855,21-OCT-11,20-OCT-11,Juan,,en,70.49.74.42,drambidis@sympatico.ca,13697668,000000120678454,5,4,,5
272856,21-OCT-11,20-OCT-11,Shinoj,,en,70.30.20.233,richard.chabot2@sympatico.ca,13705500,000000120680122,5,5,I had trouble understanding Shinoj because of his accent. Had to ask him to repeat his instructions a couple of times.,4
272857,21-OCT-11,20-OCT-11,Hassiba,,fr,70.51.45.134,olliep@sympatico.ca,13704348,000000120678006,5,5,Rien de plus.,5
272858,22-OCT-11,21-OCT-11,Carmen,,en,174.88.64.133,ramquebec@sympatico.ca,13719176,000000120703440,3,,"I am not very satisfied
After five house calls
On the sixth call to Sympatico assistanc line
The question was asked if anyone suggested a new modem
A new modem has been supplied
Thanks to help from Chile
Vidertron is looking better & better at least help is in Canada
Two days no problems
We will see",2
272859,22-OCT-11,13-OCT-11,Ryan,,en,74.14.144.115,donald.donaldson@bell.net,13606488,000000120524543,5,4,I was satisfied with the outcome.Thank you.,4
272860,22-OCT-11,21-OCT-11,Kota,,en,70.54.152.183,gracetb@sympatico.ca,13713450,000000120716379,5,4,,5
272861,22-OCT-11,21-OCT-11,Andrea,,en,74.12.98.210,acf36@bell.net,13708822,000000120718591,5,5,"Nothing, the service was excellent",5
273328,23-OCT-11,23-OCT-11,Lamya,,fr,174.93.250.104,ericdozois@sympatico.ca,13724010,000000120743163,4,3,Éviter de diffuser de fausses information sur votre site (concernant l'état des services). Éviter de nous faire attendre 25 mins avant de parler à un technicien.,3
273329,23-OCT-11,23-OCT-11,Karim,,fr,174.93.236.105,bob.norton@sympatico.ca,13723068,000000120742710,5,5,rien,4
273330,23-OCT-11,21-OCT-11,Visakan,,en,70.54.106.122,linncora@bell.net,13716110,000000120709728,1,1,"Have service reps speak proper english in a clear voice which is understandable and less hassle to solve the problem and not all wait and delay time we are paying for service too bad we don;t get the proper service which we are paying for",1
273331,23-OCT-11,21-OCT-11,Nix,,en,67.68.139.117,the.kuhns@sympatico.ca,13721252,000000120716750,4,4,,4
273332,23-OCT-11,22-OCT-11,Stephan,,en,174.89.67.6,robert104@sympatico.ca,13727164,000000120739997,1,1,Use Canadian workers to answer the phone.,1
273333,23-OCT-11,22-OCT-11,Walim,,fr,65.94.162.116,caro.boies@sympatico.ca,13723228,000000120730644,4,4,m'avoir dit d'avance quand j'ai renouveller mon contrat des prochain nouveaux frais qui m'aurai ete facturer sur ma prochaine facture mais cela n'a pas ete fait et c'est pour cela j'ai du appeller le 22 oct donc il y a un manque la,3
273334,23-OCT-11,09-OCT-11,Jose,,en,174.91.79.28,mdacunha@sympatico.ca,13562904,000000120438286,5,5,,5
273335,23-OCT-11,18-OCT-11,Justine,,en,184.146.3.145,smedinskaia@sympatico.ca,13676672,000000120641684,5,5,Too long on hold,4
273336,23-OCT-11,22-OCT-11,Adel,,fr,67.68.149.57,ouelletsy@bell.net,13726664,000000120731384,5,5,,5
273337,24-OCT-11,21-OCT-11,Mukesh,,en,174.95.84.77,rkeshwar@bell.net,13719550,000000120700918,5,5,"s
Sometimes, the system takes a long time to resolve.",5
273338,24-OCT-11,23-OCT-11,Kanchumarthi,,en,184.147.117.147,cdmcf@sympatico.ca,13729488,000000120748543,4,4,I thought there was to be a call back about problems with my modem. Perhaps this was a misunstanding on my part in that I was supposed to call back.,5
273339,24-OCT-11,23-OCT-11,Abdul,,en,74.15.25.227,brian.ackers@sympatico.ca,13729242,000000120746400,5,5,,5
273340,24-OCT-11,23-OCT-11,Mehdi,,fr,69.159.153.118,pfortin.2@sympatico.ca,13733616,000000120743626,5,5,,5
273341,24-OCT-11,22-OCT-11,Juan,,en,38.109.155.100,trzwirz@bell.net,13727944,000000120741344,3,2,,2
273342,24-OCT-11,23-OCT-11,Celina,,en,70.54.91.7,m.maheux@sympatico.ca,13732474,000000120747899,1,1,"I called because I'm unable to send photographs using the software from Windows Live email system. Celina had her supervisor attempt to resolve this issue but to no avail.
Could an EXPERT in your department get back to me and solve this very annoying problem.

About two weeks ago I called Bell to install Windows live email system on my new PC and I sent a very nice complimentary report.
Now I wonder if this matter is related to the initial installation??????

PLEASE GET BACK TO ME A.S.A.P.


Sincerely
Mr. M. J. Maheux",3
273343,24-OCT-11,23-OCT-11,Fodie,,en,70.27.60.180,lmacsmart@sympatico.ca,13732324,000000120747933,5,4,,4
273344,24-OCT-11,22-OCT-11,Yassine,,fr,76.67.151.199,sined49@bell.net,13727580,000000120731310,5,5,Votre conseiller est bien orienté service à la clientèle je l'ai bien apprécié.,5
273345,24-OCT-11,23-OCT-11,Eliena,,en,184.147.13.84,jbbeckett@sympatico.ca,13731370,000000120744653,5,5,The problem was fixed right away..TY,5
273346,24-OCT-11,23-OCT-11,Dilli,,en,76.65.60.10,sdroulis@sympatico.ca,13734288,000000120745486,2,4,"Couldn't solve my wife's problem with her e-mail service being blocked (hotmail). Unacceptable to say that that Bell, my internet provider, cannot or will not solve an e-mail issue because it's Hotmail.",2
273347,24-OCT-11,22-OCT-11,Darwin,,en,70.26.8.37,saify@bell.net,13727320,000000120730009,4,4,,4
273348,24-OCT-11,20-OCT-11,Sonia,,fr,65.92.142.170,gilles.gilles@sympatico.ca,13698956,000000120677091,2,2,cout internet trop élevé,
273349,24-OCT-11,23-OCT-11,Melvin,,en,76.64.209.109,mairs@sympatico.ca,13732538,000000120748340,3,3,Speak better English.,3
273350,24-OCT-11,23-OCT-11,Mindy,,en,70.26.63.228,nadineandkevin@sympatico.ca,13733194,000000120750375,4,3,,4
273351,24-OCT-11,22-OCT-11,Duncan,,en,174.91.78.72,pferri@sympatico.ca,13726826,000000120732380,4,4,"When taking over a customer's computer, make sure you only click on and scroll through only what is required to solve the problem. Nothing more. The customer may have their own client's names or info on the screen, which they are legally bound to secure.  
The customer may also hesitate to give access to Bell for this reason. It may be ""easier"" (for Bell) to solve the problem using this method but you need to understand why the customer might be reluctant to do so.",5
273352,24-OCT-11,20-OCT-11,Gavin,,en,70.31.81.229,afield1@sympatico.ca,13694238,000000120699994,1,1,"if  they  knew  h0w  to  speak  english
it  would  help  no  service  just  like  banks

art",1
273353,24-OCT-11,23-OCT-11,Mohamed Sabry,,fr,65.93.157.208,momau7@sympatico.ca,13733060,000000120744730,5,5,service plus rapide au téléphone,5
273354,24-OCT-11,23-OCT-11,Adnen,,fr,184.144.167.10,2u@bell.net,13728262,000000120746756,3,4,,5
273355,24-OCT-11,23-OCT-11,Arbi,,fr,65.94.254.94,mariellepbacchi@sympatico.ca,13732638,000000120747089,4,4,,5
273356,23-OCT-11,22-OCT-11,Tarek,,en,70.50.174.45,jrgrenier@sympatico.ca,13725172,000000120741015,1,1,"I had difficulty understanding her language, I am not at all familiar with her accent.",4
273357,23-OCT-11,22-OCT-11,Farhana,,en,65.95.69.170,bonnie.gibson@sympatico.ca,13723088,000000120736382,1,1,"Have a customer call centre that is located in Canada.

Your service is absolutely the worst.  Your only saving grace is the technicians that you send out.",1
273824,22-OCT-11,21-OCT-11,Pavan,,en,76.64.196.113,bragdon@sympatico.ca,13710178,000000120706058,1,1,"My problem is that every so often, Sympatico resends me every old email that I have not deleted from the server back to me.  This happens only with Sympatico and this has been happening for the past 2 years or so. The only solution I have been told in the past is to delete all my old emails on th e server.  I pay for disc sppace on the server and I am entitled to keep, within reason, all my old emails.
I have other email providers and have never had this issue with any of them, except with Sympatico.
While I only recently kept track of dates that this has happened (June 7, 2011; Augusr 6, 2011 and October 19, 2011, it has been going on for at least 2 years.

I called this Friday and was connected to a technician in India that refused to listen to my reasoning and wanted me to delete all my archived emails that were on the sympatico server. He insisted on saying that there was nothing wrong with Sympatico and that my problems were with Outlook.  His ""supervisor"", Binesh, was even more arrogant and refused to escalate the issue further and told me to call Microsoft.  When I asked to talk to his ""supervisor"", he refused and he also refused to have me talk to a Canadian representative. I ended the call and called back Bell, and finally got a Canadian Technician by threatening to close my account. Take away these gatekeepers and allow us to escalate the problem to someone who can help.
The Canadian Technican,Michael, was great!!!
",1
273825,22-OCT-11,21-OCT-11,Brent,,en,76.68.133.100,thetransportabletherapist@sympatico.ca,13721300,000000120711148,5,5,nothing,5
273826,22-OCT-11,21-OCT-11,Ashwini,,en,64.229.228.193,dougcussons@bell.net,13712096,000000120721866,5,4,,5
273827,22-OCT-11,21-OCT-11,Ameer,,en,67.70.94.30,rmatthews003@sympatico.ca,13719576,000000120717508,5,5,I had excellent service.,5
273828,22-OCT-11,21-OCT-11,Nacef,,fr,70.29.247.238,philippebrunet@sympatico.ca,13718800,000000120703683,3,2,Le technicien en opérant des changements dans la configuration des parmètres de mon ordinateur a oublié/omis de s'assurer que je puisse envoyer des messages.  Cette fonction est demeurée bloquée ou inactive.,3
273829,22-OCT-11,21-OCT-11,Jamie,,en,67.70.70.27,darwinmc@sympatico.ca,13711496,000000120716417,4,4,"I had difficulty at times understanding what was being said - that is, understanding this person's speech.",4
273830,22-OCT-11,16-OCT-11,Michael,,en,67.70.204.18,c.tynan@sympatico.ca,13640594,000000120582720,3,1,"Your rep. was great, very knowledgeable but was unable to help.
because Bell.ca said that we could upgrade our internet service from ""Basic"" 1mb to ""Performance"" 6mb. after hours with different tech's it was decided that due to distance from remote to my home (8.2 km) it was not possible.
Please have Bell position a remote severe closer so that we and other locals can get a better service.
Thank you
Chris...
+15198339768",2
273831,22-OCT-11,19-OCT-11,Mouna,,fr,70.55.176.25,rdesrochers@sympatico.ca,13690364,000000120651033,5,5,,5
273832,22-OCT-11,21-OCT-11,Saliou,,fr,70.54.165.138,allan.sanford@sympatico.ca,13709058,000000120720316,5,5,,5
273833,22-OCT-11,20-OCT-11,Robert,,en,69.157.51.215,hardyrb@sympatico.ca,13699412,000000120688885,4,4,,4
273834,22-OCT-11,21-OCT-11,Chae,,en,69.157.165.191,bill_angie@sympatico.ca,13709928,000000120705622,5,4,,5
273835,22-OCT-11,21-OCT-11,Rudys,,en,184.151.63.145,kelly.darnley@sympatico.ca,13715426,000000120702135,5,5,I think Rudy went above & beyond,5
273836,22-OCT-11,21-OCT-11,Ahmed,,en,64.231.130.214,bosbourne@sympatico.ca,13710130,000000120717861,5,5,,5
273837,22-OCT-11,21-OCT-11,Sylvie,,en,184.145.184.254,dinan_mitchell@sympatico.ca,13711880,000000120705767,4,4,,4
273838,22-OCT-11,19-OCT-11,Prem,,en,174.91.45.228,liacobucci@sympatico.ca,13686906,000000120648890,1,1,Service Rep provided wrong information that modems can be exchanged at retail stores.  Went to 2 different locations only to find that is not the case.  Lots of wasted time and effort and more delays in service with much frustration.,2
273839,22-OCT-11,21-OCT-11,Sharon,,en,64.228.86.133,Hopeqc@sympatico.ca,13708514,000000120713683,5,5,,5
273840,22-OCT-11,19-OCT-11,Mohd,,en,174.91.45.228,liacobucci@sympatico.ca,13686908,000000120673412,3,3,Was assured I would receive credit for my interrupted service and for the multiple delays and misinformation provided by the earlier technician.,
273841,22-OCT-11,21-OCT-11,Madhu,,en,70.26.252.59,unicornkat@sympatico.ca,13721576,000000120725975,4,1,"fixed my problem and within a shorter period of time.  Also, your rep, Raj, whom I discussed this very same problem on Wednesday night, did not solve the problem and also he told me that he had to hang up and would call me back in 10 minutes - he NEVER called back.  I am fed up with the service that I am PAYING SO MUCH for from Bell.  Bell still thinks that it is the ONLY service provider out there. IT IS NOT!!
",2
273842,22-OCT-11,21-OCT-11,Michel,,fr,174.93.243.236,josee.dubois@sympatico.ca,13715002,000000120725143,5,5,,5
273843,22-OCT-11,21-OCT-11,Saoussen,,fr,174.93.243.236,josee.dubois@sympatico.ca,13715004,000000120717342,5,5,,5
273844,22-OCT-11,21-OCT-11,Nikitha,,en,69.158.65.133,chartrand.daniel@sympatico.ca,13710802,000000120725112,5,5,"Nothing. The service received was efficient, effective and the technician was very courteous and attentive to our issue.",5
273845,22-OCT-11,21-OCT-11,Anis,,fr,67.70.79.225,marckmc@bell.net,13716800,000000120718756,2,1,ont m'a répondu que ce n'était pas de notre ressort soi dit en passant je ne répondrai pas à tout ces sondages....,4
273846,22-OCT-11,20-OCT-11,Roshan,,en,70.31.27.174,chaeban@bell.net,13696274,000000120680307,5,5,"Mr Roshan ""Sam"" (has done a great job and he's very helpful person.
Thank you so much and please keep the good
job.",5
273847,22-OCT-11,21-OCT-11,Gregory,,en,174.91.80.177,maureendarling@sympatico.ca,13717092,000000120723714,4,5,If there is a problem with sympatico email server the technicians should be made aware of it so they do not have to waste time figuring out why the customer is not able to access their email.,5
273848,21-OCT-11,20-OCT-11,Aleem,,en,70.50.176.2,gibdube@sympatico.ca,13698934,000000120683758,5,4,,5
273849,21-OCT-11,20-OCT-11,Drew,,en,184.147.208.87,colleenmacdonald1@sympatico.ca,13696668,000000120682627,5,5,"Hire more guys like Drew, the friendly and attentive service technician who answered my inquiry with both humour and professionalism.",5
273850,21-OCT-11,20-OCT-11,Ritwik,,en,74.14.17.237,candfpagnotta@sympatico.ca,13696028,000000120688818,5,5,,5
273851,21-OCT-11,20-OCT-11,Rey Ivan,,en,70.26.94.75,legatej@sympatico.ca,13701792,000000120685996,5,5,Nothing.  I am completely satisfied with the results of my inquiry.,5
273852,22-OCT-11,21-OCT-11,Linda,,en,70.24.8.43,jim080@sympatico.ca,13714668,000000120711381,4,4,,4
273853,22-OCT-11,20-OCT-11,Danny,,en,70.50.55.136,eagleson.d@sympatico.ca,13697796,000000120688412,3,4,,3
273854,22-OCT-11,20-OCT-11,Drew,,en,70.51.169.37,mary.hatsios@sympatico.ca,13702866,000000120677816,5,5,Hire more people like Drew Hanton. ,5
274322,23-OCT-11,21-OCT-11,Edwitch,,fr,174.93.135.73,m.mondoux@sympatico.ca,13716552,000000120713387,5,5,J'ai été très bien servie par tous/toutes les conseillers qui m'ont aidée dans l'installation de mon nouvel ordinateur. Merci! ,5
274323,23-OCT-11,20-OCT-11,Hassen,,fr,174.93.244.201,dapi4@bell.net,13697062,000000120697487,3,3,"Améliorer le temp de réponse :Attente de 1hre au téléphone , pas agréable du tout.",3
274324,23-OCT-11,21-OCT-11,Mario,,fr,174.93.135.73,m.mondoux@sympatico.ca,13716554,000000120711496,5,5,Un gros merci à Monsieur Mario pour sa patience exemplaire!,5
274325,23-OCT-11,17-OCT-11,Duncan,,en,65.95.0.47,kfoerster@sympatico.ca,13655714,000000120611482,2,1,connect to internet,2
274326,23-OCT-11,21-OCT-11,Kevin,,en,70.53.242.146,maria.koufalis@sympatico.ca,13716848,000000120721637,3,4,Kevin did his job the way he was supposed to. The issue is with all that I had to go through prior to finally getting to Kevin. Before him I made 4 different calls  (in the span of a few hours) with horrible results. I kept being put through to tech support when clearly that is not the Dept. I was needing. I don't see why I couldn't be put through to the proper dept. and just be made to hold for an available agent. What is the point of being put through to the wrong dept? It only served to frustrate me to the point where I actually called a competitor to finally switch provider. I stayed with Bell but strictly for logistical reasons and nothing more. This complaint is one in a long line of problems I have encountered with Bell.,1
274327,23-OCT-11,21-OCT-11,Madhu,,en,65.95.0.47,kfoerster@sympatico.ca,13715500,000000120714006,3,1,,3
274328,23-OCT-11,22-OCT-11,Alonia,,en,184.147.226.214,smtegg.com@sympatico.ca,13727618,000000120741001,5,5,"Nothing else, but hire more people like the young lady who got everything on my email back to normal. A delightful and intelligent young lady. Thank you.",5
274329,23-OCT-11,23-OCT-11,Mohamed,,fr,174.93.245.212,mariodenise1@sympatico.ca,13725970,000000120743140,5,4,,5
274330,23-OCT-11,22-OCT-11,Juan,,en,65.94.205.243,bill.houghton@sympatico.ca,13723030,000000120735884,4,4,,4
274331,23-OCT-11,22-OCT-11,Mary Ann,,en,70.54.106.174,knhrmr@sympatico.ca,13725408,000000120731274,5,4,"I was very pleased with the way Mary Ann handled my issue,she could not have done better. 
The best improvement you can have, is to avoid these situations to start with. I don't appreciate the tactics used by some of your reps.",1
274332,23-OCT-11,21-OCT-11,Luke,,en,204.101.237.139,hajtko@sympatico.ca,13713610,000000120722447,4,4,Offer better rate,5
274333,23-OCT-11,22-OCT-11,Kevan,,fr,70.30.179.36,denismathieu37@sympatico.ca,13723726,000000120736101,5,5,Impossible de faire mieux.  Félicitations,5
274334,23-OCT-11,20-OCT-11,Temsu,,en,70.54.90.236,jgdugas@sympatico.ca,13700454,000000120686823,5,5,,5
274335,23-OCT-11,22-OCT-11,Juan,,en,70.29.13.179,phyllis.somers@sympatico.ca,13726862,000000120736559,5,5,"Not much - I was pleased that not only did I go through a minimum number of prompts to get to the correct choice, but that I did not have to wait at all for a worker to pick up the line and assist me.  I want to commend Juan on his polite, patient and clear directions.  He was EXCELLENT.",5
274336,23-OCT-11,21-OCT-11,Catherine,,en,174.91.80.126,alnan.smith@sympatico.ca,13709084,000000120711744,5,5,,4
274337,23-OCT-11,23-OCT-11,Nesrine,,fr,174.93.233.81,normand.lavoie@bell.net,13726586,000000120742867,5,1,"Étant attaché politique à la Chambre des Communes, vous auriez dû avoir la décence de m'informer que vous suspendiez le service pour plusieurs heures pour fin de réparation de votre réseau. Vous avez peu de respect pour vos clients selon moi.",1
274338,23-OCT-11,19-OCT-11,Bobbie-Jo,,en,70.24.111.168,jaredshapiro@bell.net,13684954,000000120654028,3,3,"I was hung up on twice by accident by two different representatives, that wasn't fun, and it would have been nice if my plan had been updated back in August when I called & spoke to a representative then.  I found out a month and a half later that they didn't change a thing to my plan after we discussed going back on the student plan.
I've had a lot of trouble with Bell regarding what the representatives say they'll do, and what is actually done.  It would be nice to be confident in the representatives, knowing that they've got things under control on that end.",
274339,23-OCT-11,22-OCT-11,Karina,,en,74.12.180.168,jns7@sympatico.ca,13725088,000000120732084,5,5,,4
274340,23-OCT-11,22-OCT-11,Kathy,,en,70.48.241.146,icecastle@sympatico.ca,13724692,000000120740173,5,2,I had a modem problem spent 1hr on the phone got everything working then when I hung up soon after the problem returned.  Just send a new modem I pay to rent it so it should be replaced.,4
274341,24-OCT-11,23-OCT-11,Seshadri,,en,70.51.128.221,geof.botting@sympatico.ca,13730728,000000120744073,3,,"have a intermittent, recurring problem that is proving difficult to repair.",2
274342,24-OCT-11,23-OCT-11,Jaime,,en,184.147.13.72,obmcomputercare@sympatico.ca,13733424,000000120753310,4,4,less wait time,3
274343,24-OCT-11,23-OCT-11,Ashwini,,en,70.26.141.61,karim_ismail@sympatico.ca,13731864,000000120751371,5,4,The representative was knowledgeable and quickly answered my question and did not waste time.  ,5
274344,24-OCT-11,09-OCT-11,Wynbert,,en,70.27.123.148,paulinesanderson@sympatico.ca,13563488,000000120444850,4,4,,5
274345,24-OCT-11,23-OCT-11,Orlando,,en,64.231.98.107,yvonnecrawford@sympatico.ca,13735300,000000120744561,2,1,"I have always had a problem with the bell internet line where I live.  It is not just this one time. And it happens on my kids laptops, cell phones etc.  The signal constantly goes out at certain periods of time.  I think you need to look at the lines in this area and fix them.",3
274346,24-OCT-11,23-OCT-11,Ali,,en,74.15.98.162,susan.belyea@sympatico.ca,13734640,000000120745755,1,1,"I am left without a resolution to my problem and clearly Bell has no plans to follow up with it.    After almost an hour on the phone to resolve a repeating problem  that I had  contacted Bell about previously, the technician came up with ""a problem with the Bell Server and technicians are currently at work on it""   If that were true, surely he would have  had access to that information before we wasted so much time trying to troubleshoot my problem?   Especially since you SHOULD have a record that I had contacted bell about the SAME problem about a week previously.  The technician was polite and I'm sure he did his best, but ultimately, I am left without a solution and if it weren't for the contract, I'd be long gone.  Counting the days til I can get out of Bell without penalty.  ",1
274347,24-OCT-11,23-OCT-11,Eric,,en,70.26.145.101,johnlyon@sympatico.ca,13731670,000000120752276,5,5,,5
274348,24-OCT-11,23-OCT-11,Oscar Ernesto,,en,64.229.84.172,rafael.solis@sympatico.ca,13733810,000000120750247,3,2,"Again, gaining access to my computer and try to resolve the issue as it has been done in the past. On top of this, PC care was closed and I could not avail myself of a service I pay for.",5
274349,22-OCT-11,21-OCT-11,Paolette,,en,76.68.96.138,cherylleo@bell.net,13710824,000000120714579,5,5,not a thing. The girl was very helpful,4
272862,23-OCT-11,21-OCT-11,Imran,,en,74.14.196.19,jmbutler@sympatico.ca,13714736,000000120726241,3,3,"Not having the feeling my service rep. was rushed. He was friendly, polite and seemed reasonably knowledgeable but part way through the call I had the distinct impression he had to rush to finish with my call. My original problem with the email password was solved to my satisfaction. But, as part of his solution my Outlook Exprees email was deleted and replaced with Windows Live (which I had not been using for over a year) email inbox which contained over 3000 emails. Now I have to sift through and delete most which will be a very time consumming job for me. ",
272863,23-OCT-11,22-OCT-11,Divya,,en,69.158.85.123,shawn_campbell14@sympatico.ca,13727516,000000120736498,5,3,Fix your technical problems so I don't have to waste any more time on the phone.  I don't think that a  problem logging on to 'My Bell Page' should be so difficult to solve.  ,2
272864,23-OCT-11,22-OCT-11,Edgar,,en,174.95.200.125,hawksbil@bell.net,13724564,000000120742015,5,5,,5
272865,23-OCT-11,20-OCT-11,Denice,,en,76.64.21.157,wenxu@sympatico.ca,13707954,000000120678799,4,4,,3
272866,23-OCT-11,13-OCT-11,Bedre,,en,65.95.215.116,helen.simon@sympatico.ca,13608130,000000120534290,2,1,,2
272867,23-OCT-11,23-OCT-11,Zulfiquar,,en,68.99.118.253,ray.rgregistration@sympatico.ca,13727016,000000120743781,4,4,not much really,3
272868,24-OCT-11,22-OCT-11,Yassine,,fr,67.70.51.251,myn@sympatico.ca,13726412,000000120730125,4,5,,5
272869,24-OCT-11,23-OCT-11,Niyaz,,en,184.145.1.58,jjardine@sympatico.ca,13731544,000000120750080,5,5,"There is absolutely no way that Niyaz could improve on his service--he was 100% effective, polite and patient  (unknown to me, my computer was finishing a scan when I phoned so it was a little slow in responding at first.)  He fixed my corrupted Inbox. ",5
272870,24-OCT-11,19-OCT-11,Sarah,,en,70.24.214.45,a.degruchy@sympatico.ca,13678796,000000120669688,3,4,answer phone quicker,4
272871,24-OCT-11,23-OCT-11,Jean,,en,76.68.103.49,patsysosa@sympatico.ca,13733534,000000120745519,5,4,,5
272872,24-OCT-11,23-OCT-11,Rudolf,,en,64.231.135.187,cjbolton@sympatico.ca,13729638,000000120749816,5,5,"Nothing,Rudolf provided excellent service. He resolved our issue quickly & efficiently.",5
272873,24-OCT-11,20-OCT-11,Daniel,,en,216.220.32.196,michelle_whittle@bell.net,13703358,000000120697219,5,5,he was really great,5
272874,24-OCT-11,23-OCT-11,Anis,,fr,67.68.249.58,sabrina.falconi@sympatico.ca,13734184,000000120747993,5,5,Rien,5
272875,24-OCT-11,23-OCT-11,Faten,,fr,174.88.231.180,doloresvilleneuve@sympatico.ca,13730144,000000120743873,5,5,que les départements du service à la clientèle et le département de l'installation se parlent...quel gaspillage de temps et de mécontentement du client...par la même occation quel gaspillage d'argent pour bell,5
272876,24-OCT-11,23-OCT-11,Shinoj,,en,76.64.134.208,dbc.fec@sympatico.ca,13729974,000000120750740,4,4,have a more easily identifiable password setup,4
272877,24-OCT-11,23-OCT-11,Edgardo,,en,64.229.82.70,john.batchelor@sympatico.ca,13731644,000000120751643,4,4,"I would have enjoyed more technical details to explain the problem and the tests the tech ran, but we were pressed for time and I had to rush him.",4
272878,24-OCT-11,22-OCT-11,Hugo,,en,38.111.117.1,tholk@sympatico.ca,13727884,000000120739773,1,1,Your company should create more avenues when trying to get a new modem and use your stores in malls that are open on sundays.,1
272879,24-OCT-11,23-OCT-11,Dilli,,en,74.14.107.64,svilim@sympatico.ca,13734664,000000120745316,4,4,,5
272880,24-OCT-11,23-OCT-11,Seshadri,,en,64.229.137.51,merikekalm@bell.net,13732840,000000120745023,1,1,"Not hang up when you cannot resolve or understand the problem. This is not the first time that it happened At an earlier tech call he simply said ""just a moment"" and then transferred me to the Business operator.",2
272881,24-OCT-11,23-OCT-11,Edwin,,en,64.229.137.51,merikekalm@bell.net,13732838,000000120746568,4,2,This is an ongoing problem of 6 months or more. The Bell.net keeps dropping my password once a month when the technicians work on the local junction box. We were on a damaged connection and the one technician who was here for 3 hours or more checked everything to find the junction box connection not working properly. I think I have been moved to another connection once again and am having the same intermittent problem with the internet.,2
272882,24-OCT-11,23-OCT-11,Jamila,,fr,69.159.161.69,gilvil33@sympatico.ca,13730778,000000120745574,3,4,expliquer plus simplement quoi faire. En tant que client nous ne connaissons pas nécessairement tous les termes techniques utilisés.,4
272883,24-OCT-11,23-OCT-11,Pavan,,en,174.93.60.66,daglish@sympatico.ca,13729832,000000120749005,4,4,"Your support staff speak at very low volumes. Either that, or the technology used kills the volume. I have little trouble with hearing anyone else, most are too noisy, so it is your setup or staff.",4
272884,24-OCT-11,23-OCT-11,Srinivasan,,en,184.145.89.212,teenie2@sympatico.ca,13734756,000000120743208,4,4,,3
272885,24-OCT-11,17-OCT-11,Amine,,fr,174.89.180.81,clairealary@sympatico.ca,13650448,000000120604926,3,4,Je n'ai jamais reçu la confirmation par email promise.,3
272886,24-OCT-11,23-OCT-11,Elsy,,en,74.15.33.217,rfarndon@bell.net,13733900,000000120746426,5,5,nothing,5
272887,24-OCT-11,18-OCT-11,Srinivasan,,en,174.89.18.236,randjjanitorial@sympatico.ca,13675194,000000120623245,5,5,Nothing,5
272888,24-OCT-11,23-OCT-11,Romy,,en,142.20.144.217,johannac@sympatico.ca,13731636,000000120748532,4,,,4
272889,24-OCT-11,23-OCT-11,Alex,,en,69.158.169.92,hankoster@sympatico.ca,13730978,000000120747255,5,5,,4
272890,24-OCT-11,21-OCT-11,Nora,,en,65.92.235.231,greenwoods@sympatico.ca,13713480,000000120704391,5,5,+nothing at all. you helprd a senior citizen without computer litracy by doing my woek for me. I am very thankfull. Christiane Fritzsche. ,5
272891,24-OCT-11,22-OCT-11,Mustapha,,fr,74.12.225.136,samir.agnes.safadi@sympatico.ca,13727332,000000120730813,1,1,De ne pas accusee le client que c.est sa faute,
272892,24-OCT-11,07-OCT-11,Faqria,,en,69.156.155.215,verna.hindle@sympatico.ca,13550984,000000120401562,3,3,"Explain why the internet connection is going down so much.
My friends are constantly telling me to go with Rogers.
I have been a Bell customer for almost 4 decades and prefer to believe the loyalty with Bell will always be worth my while.",3
272893,24-OCT-11,21-OCT-11,Achref Badii,,fr,184.144.234.118,claude372@sympatico.ca,13711046,000000120709542,4,3,"Le problème pour lequel je vous contacté a en fait été provoqué par vous: vous avez changé les paramètres d'émission de mes courriels, ce qui fait que j'ai été privé sans le savoir d'un certin nombre de messages.",4
272894,24-OCT-11,23-OCT-11,Haythem,,fr,184.145.220.85,alainouellet@bell.net,13728590,000000120745473,4,4,"Le représentant ''Redouane Merazi''qui ma fait signé le contrat a été excellent. Un service impeccable de la part de ce monsieur. J'ai eu un retour immédiat de tout les courriers que je lui ai envoyés.
Vraiment ce monsieur ma impressionné.

Merci",3
272895,24-OCT-11,23-OCT-11,Mohamed,,fr,174.93.236.58,rousleq@bell.net,13727250,000000120743695,5,5,,4
273358,24-OCT-11,22-OCT-11,Aroua,,fr,70.26.250.223,geraldine.feugeas@bell.net,13724348,000000120732763,1,1,"Régler le problème. Il est inconcevable que je ne puisse envoyer des courriels via bell.net depuis jeudi dernier. J'ai été capable d'envoyer deux courriels, et depuis plus rien. Mon compte est bloqué par hotmail. Quand j'ai appelé chez Bell samedi pour signaler le problème, on m'a dit qu'il y avait une panne générale, j'ai dû donner mon mot de passe de courriel (??! pourquoi ?). Alors que votre site indique que le service de courriel ne présente aucun problème. On m'a dit que ce serait réglé d'ici 2/3 jours et de rappeler...! Cela fait plus de 48h et toujours rien de réglé. Voici le courriel que je reçois de hotmail (en anglais!!!) m'indiquant que mon compte est bloqué et je ne peux rien faire, je ne peux recevoir le fameux code car mon service de téléphonie mobile n'est pas reconnu dans leur liste. De plus j'utilise Mac Mail, et je ne veux pas utiliser hotmail. Mais rien à faire ni dans l'un ni dans l'autre. Les envois sont bloqués.

Hello 

We noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account.

Why are you seeing this?

Someone may have used your account to send out a lot of junk messages or something else that violates the Windows Live Terms of Service (http://explore.live.com/microsoft-service-agreement?mkt=en-us). We'll help you get your account back.
What do you need to do?

To continue sending messages, please verify your account (http://g.live.com/1rewlive4tup/tupp?service=54&ru=null&mkt=en-us). We'll send a verification code to your mobile phone. All you need is a phone that can receive text messages.
Verifying your account is the fastest way to get unblocked (and it lets you to enjoy Windows Live with fewer interruptions and limitations). If you don't have a mobile phone, please contact Customer Support (http://windowslivehelp.com/solutions.aspx?categoryid=699b2703-2b62-4a92-86f2-9d5d52cc477d).

Sincerely,
The Hotmail Team
",2
273359,24-OCT-11,20-OCT-11,Mauricio,,en,64.231.114.249,baumer1@sympatico.ca,13695236,000000120678160,1,1,I questioned why my Sympatico page would not come up. He explained that it was a problem on their end and that it would be resolved in 2 days. Today is the 24th and the Sympatico page still does not come up. This page is used as my Home page. So when I click on the Internet icon to start I continue to get a start up failure. So I go to Yahoo Canada and this is the only way I can get on to the Internet. Quit honestly I'm getting fed up with the problems I have with Sympatico and am considering another provider. I also find your prices to high based on service that other friends use and the larger and faster their accounts are for a lot less money.,1
273360,24-OCT-11,23-OCT-11,Anis,,fr,74.12.227.124,lise.gelinas@sympatico.ca,13732296,000000120748921,5,5,"rien
Employés patients et bonnes explications",5
273361,24-OCT-11,23-OCT-11,Issam,,fr,76.71.226.237,jocedurand@sympatico.ca,13731604,000000120744490,5,5,La personne au service à la clientèle aurait du m'aviser que je devais ré-activé mon service de sécurité internet avec le nouveau forfait. Mis à part cela je dois dire qu'elle a été très gentille. J'ai beaucoup apprécié le service donné par le technicien Issam. Il est très compétent et très gentil.,5
273362,24-OCT-11,23-OCT-11,Edwin,,en,174.88.101.232,pamela.gill@sympatico.ca,13733480,000000120743908,4,3,When the customer service rep asked my phone # he couldn't find it in the system.  ,5
273363,24-OCT-11,16-OCT-11,Daniella,,en,64.229.98.227,uton14@bell.net,13647222,000000120591867,4,3,"reduce the errors o your website, everything else its too early to tell",4
273364,24-OCT-11,13-OCT-11,Wissem,,fr,70.51.200.124,lc_dr@sympatico.ca,13610262,000000120535464,4,4,,5
273365,24-OCT-11,19-OCT-11,Nesrine,,fr,70.30.230.12,gil.lapierre@sympatico.ca,13683704,000000120652087,2,1,"Persévérer, plustot que crée un billet pour passez le problème à un autre service qui était supposé me contacter dans les 72 hrs. 5 jours plus tars j'ai recontacter votre service pour me pleindre cette fois j'ai eu une technicienne compétente qui a réglé le problème en 10 minutes  ",1
273366,24-OCT-11,21-OCT-11,Prue,,en,174.93.83.231,bishop.ng@sympatico.ca,13709962,000000120719907,1,1,"To say ""you speak clearly now"" is kind of a very insulting comment. I spoke clearly all the time. It was the agent who could not understand when I gave her the B1XXX number. She didn`t seem to understand my problem. The adjustment shown on the bill was the adjustment due to the overcharge on my Internet in the previous bill. In the current bill, I am still overcharged, I asked her why and how it could be resolved but she said the billing cycle for the new Internet amount started in the next bill. I have a contract started in Feburary, up till today I have been overcharged. The net amount I have to pay is around $30. However, up till today I have been charged more than the net around after deduction of the so-called bundle discount. I started to feel like I would like to scream as the agents I talked to each month could understand my problem, this one only look at the amount being adjusted and didn`t even listen to the basic problem, I am overcharged this month again and the adjustment was for the previous bill that I was overcharged.",1
273367,24-OCT-11,23-OCT-11,Nagender,,en,70.49.18.155,wj.mcmillan@sympatico.ca,13735184,000000120753692,5,5,Nothing,5
273368,24-OCT-11,22-OCT-11,Andrea,,en,216.209.117.35,f.mccaughey@sympatico.ca,13724066,000000120742360,3,2,"Someone should take charge of this issue, and follow it through to completion, so I don't have to call in every couple of days to see if someone has dropped the ball (again).",2
273369,24-OCT-11,22-OCT-11,Christopher,,en,69.158.0.10,sagoak@sympatico.ca,13727316,000000120732578,5,4,,5
273370,24-OCT-11,23-OCT-11,Harjeeth,,en,69.156.92.213,glen.oneil@sympatico.ca,13730802,000000120747935,4,5,"excellent response, received modem in a day!",4
273371,24-OCT-11,21-OCT-11,Roberto,,en,184.151.63.133,richardson.jim@sympatico.ca,13719478,000000120709062,5,5,"Roberto was great. He did a direct connection to my computer and he could see exactly what my set-up was, and where the problem was. The problem might not have been fixed if he just kept asking me go here or there and what does this box show.
Roberto was very knowledgable and very helpful.",5
273372,24-OCT-11,23-OCT-11,Kevin,,en,184.144.19.42,smundo@bell.net,13734490,000000120744360,4,4,,5
273373,24-OCT-11,23-OCT-11,Eddy,,en,174.94.19.132,harmonia1@sympatico.ca,13730990,000000120753320,5,5,,4
273374,24-OCT-11,20-OCT-11,Richard,,en,67.71.4.155,doug.calder2@sympatico.ca,13697632,000000120697348,4,4,,4
273375,22-OCT-11,20-OCT-11,Mohamed,,fr,69.156.201.21,jeannemance_richard@sympatico.ca,13700322,000000120690812,4,4,,4
273376,22-OCT-11,20-OCT-11,Orlando,,en,174.93.9.48,diane313@sympatico.ca,13697404,000000120685386,2,2,"Find the simple solution to my problem that the second technician did in a few minutes.  With my first experience, I was told it would take 24 to 48 hrs. and as nothing had changed today I contacted your service again and was more successful with the second technician.",2
273855,22-OCT-11,21-OCT-11,Mindy,,en,65.92.206.204,jenkingn@sympatico.ca,13714532,000000120718376,4,2,"could not deliver high speed  internet to me
",3
273856,22-OCT-11,21-OCT-11,Julie,,en,70.26.83.42,grmartinez@bell.net,13713502,000000120714464,3,3,Speak with Toronto customer services,3
273857,22-OCT-11,21-OCT-11,Garry,,en,70.49.68.176,mukherjik@sympatico.ca,13717836,000000120713378,5,4,,5
273858,22-OCT-11,21-OCT-11,Ameer,,en,74.15.68.7,nicolas_76@sympatico.ca,13718146,000000120713830,5,5,I find it 'difficult' to understand people with an accent: regrettable.,5
273859,22-OCT-11,13-OCT-11,Malik,,en,70.27.82.218,mhoover@bell.net,13611561,000000120520777,4,4,,4
273860,22-OCT-11,21-OCT-11,Ghaieth,,fr,64.229.103.22,gpaquet2@sympatico.ca,13713436,000000120722983,4,5,,5
273861,22-OCT-11,21-OCT-11,Achref Badii,,fr,64.229.103.22,gpaquet2@sympatico.ca,13713438,000000120722397,4,5,,5
273862,22-OCT-11,21-OCT-11,Selim,,fr,70.53.155.66,pierre-paul.bernier@sympatico.ca,13718820,000000120704007,5,5,rien de plus,5
273863,22-OCT-11,21-OCT-11,Adam,,en,65.93.198.230,powermessages@sympatico.ca,13718964,000000120704997,3,3,"Live up to your promises and have a system to ensure that your outsourced people's commitments are put into action. My lack of confidence in your system is not caused by anything that Adam did or said. The problem is not Adam's. He is only a slave to the computer and whatever occurs elsewhere beyond his control. He could only fill out a form and tell me to follow up in 48 hrs to ensure the matter was attended to. He thought his request to cancel might succeed because I responded to your cancellation and downgrade email notice as soon as I opened it. But the final action is to be taken in the ""back room."" I lack confidence because I have called and written previously saying that I did not want to cancel my unlimited access in favor of only 25 and extra charges beyond. Speaking to people around the world and obtaining employee IDs and action report numbers provides little comfort knowing that you can send an email and arbitrarily change the level of service. I was already upset because you broke a previous agreement on price which took me almost three years to establish after complaining that I had not received the promotion promised when this service started for me. The offer made to me was supposedly only for Quebec. But the error was yours so there was a refund. I thought I would have the lower price indefinitely with regular increases as needed. But my deal was cancelled after 12 months, in March or April 2010 without notice. I have complained many times since but to not avail. At the very least, please leave alone the unlimited access which I am being overcharged for. Do not reduce the level of access. I realize I am not using a lot of access consistently but that could change anytime.",3
273864,22-OCT-11,21-OCT-11,Tiwari,,en,65.92.5.2,megerditch@sympatico.ca,13717224,000000120716810,5,5,,5
273865,22-OCT-11,21-OCT-11,Kota,,en,74.14.44.209,gremell@sympatico.ca,13713496,000000120718932,4,4,,5
273866,22-OCT-11,21-OCT-11,Roy,,en,184.147.38.38,neobas@sympatico.ca,13718100,000000120707566,5,5,very helpful on resolving the problem,5
273867,22-OCT-11,21-OCT-11,Cindy,,fr,76.67.145.220,denisfaucher1@sympatico.ca,13711744,000000120702966,4,4,,4
273868,22-OCT-11,21-OCT-11,Ronald,,en,174.89.132.190,w.haynes@sympatico.ca,13721792,000000120707772,5,5,Nothing! I was totally satisfied with the help that I received from the technician that helped me.,5
273869,22-OCT-11,21-OCT-11,Sudheer,,en,184.146.78.138,pat.hawke@sympatico.ca,13718534,000000120725435,5,4,,4
273870,22-OCT-11,14-OCT-11,Robbie,,en,207.219.69.161,lynn.mckinnon@sympatico.ca,13623784,000000120549003,2,1,You could have been more honest.  Told the entire truth even if it meant losing a small account.  This leads me to believe that this is a distrustworthy business.  Even though I have been a customer of Bell for over 30 yrs. ,2
273871,22-OCT-11,21-OCT-11,Aaron,,en,70.54.105.187,humbertosilva@sympatico.ca,13713918,000000120712271,5,5,,5
273872,22-OCT-11,15-OCT-11,Louis,,fr,70.29.189.123,djebassi@sympatico.ca,13631626,000000120576035,1,2,,3
273873,22-OCT-11,20-OCT-11,Lawrence,,en,76.69.85.94,szorzi@sympatico.ca,13707114,000000120694344,3,4,"The first guy told me he was going to put me on hold for 3-4 min while he looked up my information. I waited a minute or so, hung up and called again. ",3
273874,22-OCT-11,21-OCT-11,William,,en,184.145.122.126,francis.bevan@sympatico.ca,13712844,000000120724119,1,1,I was given a new computer. the service was changed to bell hispeed. The modem is now working. The bell security is still not working and after several calls I have now been told that I will have to wait till monday to get the situation corrected as the only person capable of the correction is not availableuntil monday. I would have thought that a company asbig as Bell would have backup in the technical department 24/7 .   ,2
273875,22-OCT-11,14-OCT-11,Jean,,en,64.231.182.79,kirkmaryx20@sympatico.ca,13623016,000000120551127,1,1,Honour the promises Bell reps made in April 2011 to reduce my bill. Bell should have given me a retroactive credit. Instead my bill was increased twice in 6 months.,1
273876,22-OCT-11,21-OCT-11,Dorothy,,en,174.95.51.117,cynthie@sympatico.ca,13711310,000000120713150,5,4,You folks have been excellent,5
273877,22-OCT-11,21-OCT-11,Robert,,en,76.71.128.73,vanessacolettas@sympatico.ca,13721630,000000120725354,5,5,,5
273878,22-OCT-11,20-OCT-11,Catherine,,en,64.231.250.146,ronald032@sympatico.ca,13705788,000000120690875,5,5,I was curious as to why I had the problem?  Catherine was very efficient and extremely helpful.,5
273879,22-OCT-11,21-OCT-11,Nacef,,fr,70.29.149.88,rdufourt@sympatico.ca,13719304,000000120701509,5,5,"Rien de plus, Technitien tres competent et tres serviable",5
273880,22-OCT-11,21-OCT-11,Leah,,en,76.64.197.57,capcom@sympatico.ca,13710476,000000120720173,5,5,"Particular and special thanks to ""Lea""
who was more than helpful in accessing 
what is best for me and most affordable.",5
273881,22-OCT-11,18-OCT-11,Divya,,en,70.26.34.46,gerry_LUNN@bell.net,13668844,000000120636420,1,1,Not take 5 weeks to install basic internet service. If not for a tech named Claude I would now be a client of Rogers internet services.,2
273882,22-OCT-11,21-OCT-11,William,,en,70.26.4.117,f.salman7@sympatico.ca,13712566,000000120706095,5,3,,3
273883,22-OCT-11,21-OCT-11,Sylvie,,fr,70.29.247.238,philippebrunet@sympatico.ca,13718798,000000120716410,4,5,Très bien servi.  Merci.,5
274350,22-OCT-11,21-OCT-11,Cherfeddine,,fr,74.12.219.33,claude488@bell.net,13711048,000000120723059,2,1,,4
274351,22-OCT-11,21-OCT-11,Carmen,,en,70.49.24.164,leesonb@bell.net,13715913,000000120701820,5,4,,4
274352,22-OCT-11,22-OCT-11,Nizar,,fr,64.229.212.29,carolinesabbagh@sympatico.ca,13710576,000000120726354,5,5,"M. Nazir a été à la hauteur de toutes mes demandes et il est très connaisseur, ce qui est complètement différent des autres membres de ce même département de qui je me suis plein régulièrement.  Nazir connait bien son domaine est extrêmement poli et connaissant, je n'ai que tu bien à en dire tellement il a été a l'écoute",5
274353,22-OCT-11,21-OCT-11,Kevin,,en,70.31.103.82,judybenjamin@sympatico.ca,13715164,000000120717873,5,5,,5
274354,22-OCT-11,21-OCT-11,Brahim,,fr,74.15.202.225,jocharland@bell.net,13714822,000000120702255,5,5,,4
274355,22-OCT-11,21-OCT-11,Mohamoud,,fr,184.148.255.121,gillpaquin@sympatico.ca,13713294,000000120710763,4,4,rien pour le moment,4
274356,22-OCT-11,20-OCT-11,Rudys,,en,70.49.179.19,marie.mccloy@sympatico.ca,13702668,000000120691069,4,3,,3
274357,22-OCT-11,21-OCT-11,Catherine,,en,74.15.83.252,brucewetts@sympatico.ca,13710282,000000120716714,3,2,It was your repair service team that made a screw up somewhere and disconnected our internet service in the first place. this is not the first time ROGERS looks better every day,1
274358,23-OCT-11,22-OCT-11,Helmi,,fr,70.52.61.199,leonangell@bell.net,13725556,000000120741610,5,5,"Je vais vous mentionnez que votre technicien fut d'une gentillesse et m'a fait comprendre plus que tous les autres précédents . Il n'a pas poussé une vente sachant que mon ordi n'avait pas asser de RAM ( 488) Donc tous les derniers ajouts ne servent à rien en ce momentcar ceux-ci ne me donne pas le rendement voulu et que d'installer votre anti-virus ne ferait que ralentir l'ordi qui est déjà lent. Donc la situation est celle-ci,je vais retourner chez je vais retourner voir mon fournisseur et faire augmenter les RAMS au-delà de 520 si possible. Delà je pourrai profiter des derniers ajouts et en plus de refaire installer votre anti-verrus. Je tiens etce sincèrement ce technicien des ses précieuses recommandations . Je n'enlève rien à vos autres ingénieurs ou techniciens sauf que ce dernier a été au fond de mon problème et je vais suivre à la lettre le tas de truc simple pour moi à faire, certe avoir été un wiz de l'ordi j'aurais pu effectuer et voir les annomalies, voyez-vous je ne suis pas le seul de vos clients qui sommes comme moi Des util8isateurs et cette confiance envers vos techniciens ne vous font pas justice. Sachant que Bell est une compagnie à but lucratif , les ventes sont nécessaires à sa survie. Je suis un ancien vendeur et de toute ma carrière je n'ai jamais vendu un servicequi n'était pas approprié au besoin de mon client car j'allais dans les détails de ses besoins envers le service approprier pour lui. Donc je vais vous dire que si vous allez au fond de l'ordi du client et que vous voyez ce genre de problème que mon ordi m'a causé je crois que l'opinion du public client , ancien client , futur client serait tout un atout à l'image projetter. La compétition existe sauf que ce faire détruire par certaine publicitée surtout ici au Québec. Soyons donc pro-actif .Vous aviez le premier rang dans ma jeunesse avec le téléphone , la techno a changé les données , alors revener un peu en arrière, offrez et appuyez ce que vous avancez en vendant selon les besoins , vous verrez le changement, vos professionnels de la mise en marché doivent revenir vers le but premier de Bell J'OFFRE et VEND UN SERVICE ET NON UN PRODUIT , CE SERVICE N'EST PAS PALPABLE IL; EST CONFIANCE
Voilà ce que que  votre technicien a fait envers moi,Il ne faut pas avoir peur de mentionner certainne annamalie dans votre vente, comme la télé si orage, mauvais temps il se peut que vous perdez le signal. Donc je tiens à vous remerciez de me lire,ancien représentant en transport, de plus représentant promotionnel dans le domaine des spiritueux, on ne peut pas forcer les gens sauf que l'on peut les convaincre d'en faire l'essaie
Merci Léon Angell (question du bas) Oui ma réponse serait ABSOULUMENT SI LES SERVICES SONT COMME JE FUT SERVI!",5
274359,23-OCT-11,17-OCT-11,Eka,,en,65.93.101.116,bryan.merner@sympatico.ca,13649706,000000120598024,4,4,,4
274360,23-OCT-11,21-OCT-11,Luis,,en,65.95.7.187,liamcmy@sympatico.ca,13716008,000000120714802,5,5,none,5
274361,22-OCT-11,18-OCT-11,Heni,,fr,65.92.236.98,desbiens.despres@sympatico.ca,13667264,000000120643704,4,5,donner le temps d'attente qu'il reste avant qu'un préposé nous réponde,4
274362,23-OCT-11,19-OCT-11,Elizabeth,,fr,70.26.19.222,cardancause@sympatico.ca,13680750,000000120651791,5,4,moins de temps d'attente,5
274363,23-OCT-11,21-OCT-11,Med Aymen,,fr,70.53.207.130,guy_corriveau@sympatico.ca,13713558,000000120720492,5,5,,5
274364,23-OCT-11,22-OCT-11,Kelly,,en,70.54.20.37,j.reichstein@sympatico.ca,13724788,000000120736919,5,5,,5
274365,23-OCT-11,21-OCT-11,Ines,,fr,174.93.234.201,jdufresne@bell.net,13714444,000000120700990,5,4,Nous (technicien Bell et moi) n'avions pas la même date: j'avais le vendredi pm alors que le service avait le samidi pm). Je ne fais pas ce genre d'erreur habituellement.,5
274366,23-OCT-11,20-OCT-11,Mahesh,,en,174.91.50.6,p.lorenz@sympatico.ca,13704446,000000120689186,1,1,"When I log into my email, the web page is often badly formatted for up to 5 minutes so I can't get my email.  By the time I get a rep the problem is fixed so the rep can't see it.  I took a web shot to illustrate the problem, but no one can give me an email to sent it to. So I'm writing a letter to the president. Lousy service. Rogers, by the way, has a mechanism to escalate this sort of problem if you don't get satisfaction - you should investigate how they do it.  ",1
274367,23-OCT-11,19-OCT-11,Wissem,,fr,70.30.182.245,bernard.lessard@sympatico.ca,13680076,000000120671397,3,1,Régler mon problème en me contactant.,3
274368,23-OCT-11,22-OCT-11,Linda,,en,174.95.133.178,mathew000@sympatico.ca,13726054,000000120731228,3,1,Honour your agreements with the customer,1
274369,23-OCT-11,21-OCT-11,Mathew,,en,184.144.71.80,eibj@sympatico.ca,13712340,000000120712684,,1,,3
274370,23-OCT-11,17-OCT-11,Diana,,en,65.92.65.87,dacfamily@sympatico.ca,13650860,000000120602960,4,4,I spent 43 minutes on the phone - way too long to get the answers I was looking for,3
274371,23-OCT-11,22-OCT-11,Ameer,,en,76.71.55.190,elop@bell.net,13723978,000000120737036,5,4,,5
274372,23-OCT-11,22-OCT-11,Bhavana,,en,70.49.108.179,ramnik.patel004@sympatico.ca,13727000,000000120740353,5,5,You guys have helped me good.Please keep up.Thanks and thanks to Bhavnaben.,5
274373,23-OCT-11,21-OCT-11,Sonia,,fr,174.93.245.16,anne.letendre@sympatico.ca,13709322,000000120723473,5,5,moins attente avant d'Avoir un représentant en ligne,4
274374,21-OCT-11,20-OCT-11,Ryan,,en,207.61.166.12,sanchezortiz@sympatico.ca,13706136,000000120689313,5,5,Everything  was excellent,5
274375,21-OCT-11,20-OCT-11,Divya,,en,184.145.72.112,peter.regier@sympatico.ca,13704760,000000120676173,5,5,,5
274376,21-OCT-11,20-OCT-11,Mouna,,fr,76.71.200.124,suzanneraymond@bell.net,13707026,000000120680125,5,5,rien,5
272896,21-OCT-11,19-OCT-11,Gloria,,en,70.26.39.77,jill.wayne@sympatico.ca,13685342,000000120660830,5,5,,4
272897,25-OCT-11,23-OCT-11,Sam,,en,70.53.40.50,adill@sympatico.ca,13728518,000000120753513,5,5,"My recent experience with Sam was pretty good, he fix it completely.......
but on the 20/21st October when I had this problem, I contact you and Orlando (474450) Ticket #120680387 he deleted all my ""Deleted"" Box but has to end the session could not fix the problem so he transfer to other to Unblock the Account, they told me it will take 2 or 3 days, will call me when fixed, but I had to call and got Samuel which he fixed everything. I had to stay without a computer for 3 days which it wasn't necessary.......Angela Dill",4
272898,25-OCT-11,24-OCT-11,Arturo,,en,70.55.41.41,ninaric@sympatico.ca,13743290,000000120770448,5,4,,5
272899,25-OCT-11,24-OCT-11,Yves,,fr,70.26.238.62,b.southiere@sympatico.ca,13736466,000000120767827,4,3,"J'avais des problèmes avec mon courriel: je n'avais plus accès à ma boîte. J'ai maintenant accès, mais mes courriels ont été déplacés et je ne parviens pas à les retrouver",4
272900,25-OCT-11,24-OCT-11,Danny,,en,174.95.208.240,djmcharg@bell.net,13738350,000000120755928,5,5,,5
272901,25-OCT-11,24-OCT-11,Kumar,,en,184.144.76.102,irl@sympatico.ca,13740018,000000120766251,5,5,Nothing more,5
272902,25-OCT-11,24-OCT-11,Skander,,fr,174.92.88.125,thrser@bell.net,13745828,000000120783657,5,4,M'expliquer la différence entre les deux plans,5
272903,25-OCT-11,21-OCT-11,Gregory,,en,69.159.1.183,joyce.leblanc@sympatico.ca,13715046,000000120706654,5,5,"The only change I would like is that I would not need to renew my contract every year. I have been with bell for many years. I like the set up I have. 
Why can't it stay this way? Why do I have to have a contract every year? ",5
272904,25-OCT-11,24-OCT-11,Juliio,,en,184.147.204.33,jsamu50901@sympatico.ca,13740872,000000120772066,3,4,It took much too long to finally get clear answers about my options for replacing my modem.,3
272905,25-OCT-11,24-OCT-11,Farah,,en,50.101.229.215,kwp911@sympatico.ca,13741326,000000120759983,5,5,"I feel that Bell was trying to take advantage of me, a loyal customer. By imposing an arbitrary $50 fee Bell comes close to Fraud as defined by the Criminal Code of Canada. Bell could improve my recent experience by providing a full apology and notify customers prior to trying to rip them off.",2
272906,25-OCT-11,24-OCT-11,Edwin,,en,174.95.48.166,doll@sympatico.ca,13738394,000000120770882,5,5,"Recognize the Merit of this very professional intelligent willing and co-operative supportive skilled representative of your company.
I personally spoke with his manager Neilson ? to offer my appreciation and to acknowldege how successfully EDWIN took care of my technical needs, he was very forthcoming and totally customer friendly in the polite, speedy, thorough manner with which he solved my concerns... THE BEST EXPERIENCE EVER since 2001  tht I have had with 310 SURF... brilliant, helpful,  he took a great deal of worry off my old shoulders in a timely fashion... I cannot offer enough praise for this particular rep  astounding yes out of the ordinary to say the least.... CONGRATULATIONS  BELL this one is definitely a winner.... I hope I find the same level of intelligent support next time I call BELL... BRAVO EDWIN a real breath of fresh air.... Thank You very much.... Ms. D.I.A. Mercer, CANADA",5
272907,25-OCT-11,24-OCT-11,Atoiya,,en,174.95.136.118,dalyc@sympatico.ca,13737876,000000120756130,4,5,"the CSR advised me of a new promotion, undertook to give me a better deal, which I greatly appreciated, being a senior on a small fixed income.  Very helpful and caring.",5
272908,25-OCT-11,24-OCT-11,Kamel,,fr,70.53.176.190,marc_therrien55@bell.net,13742110,000000120756196,3,3,Avoir du personnelle qui connait le game play.Avoir un forfait pour ceux qui joue a des jeux en ligne sa serait bien.je ne comprend pas q'une compagnie comme bell ne pense pas a cette clientel et que vous faite pas de promotion pour avoir les joueurs de pc.Bye,3
272909,25-OCT-11,24-OCT-11,Brittany,,en,70.24.204.57,don.ross@sympatico.ca,13738410,000000120762795,4,4,speed it up ,4
272910,25-OCT-11,24-OCT-11,Patricia,,en,184.144.30.89,john.hogeveen@sympatico.ca,13740710,000000120755093,3,2,Please provide some continuity between your tech people and your representative - If you have a problem let your rep know so that I don't have to spend hours on the phone for nothing.,2
272911,25-OCT-11,24-OCT-11,Martine,,en,64.231.116.21,blay@sympatico.ca,13736836,000000120769786,5,5,Nothing.  This was the most positive CCR experience I've had with BELL to date.  Your CCR should be commended. ,5
272912,25-OCT-11,24-OCT-11,Orlando,,en,184.144.30.89,john.hogeveen@sympatico.ca,13740712,000000120761907,3,2,If you have a problem at your end please let your rep know so that I don't have to spend hours at my end trying to fix a problem that I don't have.,2
272913,25-OCT-11,24-OCT-11,Hayett,,fr,174.93.206.217,lise395@sympatico.ca,13741676,000000120763539,5,5,rien de plus,5
272914,25-OCT-11,24-OCT-11,Ronda,,en,24.150.129.53,marva.m@sympatico.ca,13742332,000000120762191,5,4,"Rhonda finally fixed my problem and addressed my concerns. However, the person prior, from India, confused the issue for me and now I'm getting conflicting info re my account????? He told me 3-5 days to get my email working; Rhonda got it working in just a few hours, as she said she would! Every month I seem to be spending over an hour with problem solving! I'm getting frustrated!",3
272915,25-OCT-11,24-OCT-11,Shirin,,en,184.144.65.5,walterpop@sympatico.ca,13746260,000000120757749,5,4,Nothing at this time.,5
272916,25-OCT-11,24-OCT-11,Cindy,,en,184.144.65.5,walterpop@sympatico.ca,13746262,000000120757044,5,5,Nothing at this time.,5
272917,25-OCT-11,24-OCT-11,Vijaya,,en,174.93.35.55,raymond.megahey@sympatico.ca,13744136,000000120783419,4,4,,4
272918,25-OCT-11,24-OCT-11,Ashok,,en,65.93.149.187,caroljoew@sympatico.ca,13737220,000000120756010,5,5,not a thing,5
272919,25-OCT-11,20-OCT-11,Noureddine,,fr,174.93.238.32,savoie4@sympatico.ca,13706244,000000120697724,4,4,"Aviser à l'avance que des travaux étaient prévus dans mon secteur et qu'une interruption du service était à venir. Je croyais que mon réseau personnel était défaillant ou qu,un hacke avait réussit à pénétrer mon réseau, l'avis aurait éviter les recherches que j'ai du faire.",3
272920,25-OCT-11,24-OCT-11,Patrice,,en,209.82.61.8,ancargella@sympatico.ca,13736110,000000120773221,1,1,time efficiency on part of tech also  speaking to canadian  techs,
272921,25-OCT-11,24-OCT-11,Balaji,,en,69.159.9.25,ptarabas@sympatico.ca,13743950,000000120755070,5,5,nothing your doing fine,5
272922,25-OCT-11,24-OCT-11,Stephen,,en,174.92.94.8,dirich6@sympatico.ca,13738336,000000120760718,1,1,fixed the problem,1
272923,25-OCT-11,24-OCT-11,Mathew,,en,67.71.22.133,riekyjans@sympatico.ca,13744360,000000120756354,5,5,I do not know. I must have had the most patient customer server agent.,5
272924,25-OCT-11,24-OCT-11,Maurice,,fr,184.145.189.107,diane.denis.gig@sympatico.ca,13738270,000000120755673,4,4,La personne avec qui j'ai discuté a répndu à mes attentes.,4
273377,22-OCT-11,20-OCT-11,Sana,,fr,74.12.171.246,rachel.denis@sympatico.ca,13705196,000000120677249,5,5,,4
273378,23-OCT-11,21-OCT-11,Med nejib,,fr,74.14.211.36,vachon-gilles@bell.net,13721606,000000120720276,5,5,Temps d`attente très long avant de pouvoir parler à votre représentant.,5
273379,23-OCT-11,21-OCT-11,Andrew,,en,76.64.215.245,sully601@sympatico.ca,13720954,000000120724545,5,5,Nothing,5
273380,23-OCT-11,21-OCT-11,Romy,,fr,184.145.178.118,richard112@sympatico.ca,13719462,000000120715414,4,4,,4
273381,23-OCT-11,18-OCT-11,Pradheep Kumaar,,en,173.178.252.73,noor1998@sympatico.ca,13674204,000000120638440,1,3,"I was waiting more than 15 min and finally got some one to talk with me and then transfer me to another one and this one ask me to hold and then the line looks like disconnected with any respect to client.
2nd point i was suffering from language of the agents,some of them need to be very concentrate to understtod him.",3
273382,23-OCT-11,22-OCT-11,Partha,,en,65.93.166.116,harvey.brown@sympatico.ca,13724560,000000120740732,5,5,,4
273383,23-OCT-11,22-OCT-11,Gavin,,en,74.198.9.215,m.moriarity@sympatico.ca,13725796,000000120741493,1,1,Fix my problem ie give me Internet access again!! Will now go to Rogers since you are unable to help. I guess the word on the street is right- bell sucks.,1
273384,23-OCT-11,22-OCT-11,Zouhair,,fr,70.48.96.122,maryvonnebouchard@sympatico.ca,13726046,000000120735883,4,4,Le clavardage est nul. Les jeunes employés ne comprennent pas les questions des clients.,4
273385,23-OCT-11,22-OCT-11,Samantha,,en,74.14.222.144,mdiazgranados@sympatico.ca,13726112,000000120741437,4,4,,5
273386,23-OCT-11,22-OCT-11,Shashank,,en,76.68.36.48,dgallen@sympatico.ca,13723756,000000120730250,4,5,"USUALLY I HAVE PROBLEMS UNDERSTANDING THE TECHNICIANS AS THEY DO NOT HAVE A NORTH AMERICAN ACCENT. THIS TIME, ALTHOUGH THE TECH DIDN'T HAVE A NA ACCENT, I WAS ABLE TO UNDERSTAND HIM WITH ONLY A FEW REPETITIONS. MY SUGGESTION S TO HAVE ALL YOUR TECHNICIANS SPEAK WITH AN ACCENT PEOPLE IN NA CAN UNDERSTAND",3
273387,23-OCT-11,23-OCT-11,Marwa,,fr,76.70.61.97,guildemages@sympatico.ca,13724500,000000120743569,4,3,Offrir une facon daller chercher de vieux e-mail dans outlook express sur l'ancien ordinateur quand ont configure un nouveau avec le service window life. Du moin ceux qui étais encore afficher dans la boite de réception. Tout ca sans avoir a passer par une autre compagnie. Car j'avais réusie a metre tout les dossiers corespondant sur mon burreau du nouvel ordinateur. Je désirais seulement les relire et garder que les importants. Merci,4
273388,23-OCT-11,22-OCT-11,Elsy,,en,76.68.99.171,mcpeartree@sympatico.ca,13726100,000000120741339,1,1,better customer service skills.,2
273389,23-OCT-11,21-OCT-11,Nadia,,fr,174.91.233.117,franky11@sympatico.ca,13712888,000000120712329,5,5,,5
273390,23-OCT-11,22-OCT-11,Ashfaq,,en,76.65.167.139,e.randall@sympatico.ca,13723914,000000120739116,5,5,,5
273391,23-OCT-11,22-OCT-11,Gayathri,,en,70.31.16.32,jenpat@sympatico.ca,13724990,000000120731683,5,5,"I was looked after very well.

Thank you!",5
273392,24-OCT-11,21-OCT-11,Ashwini,,en,204.225.33.9,sofia_melinte@sympatico.ca,13720642,000000120725939,1,1,"Better English language needed
Better technology knowledge needed",1
273393,24-OCT-11,21-OCT-11,Julie,,en,64.229.229.245,j_irvine@sympatico.ca,13714140,000000120703230,5,5,,5
273394,24-OCT-11,23-OCT-11,Mohamed,,fr,174.92.187.27,jacques.beauchamp5@sympatico.ca,13731278,000000120750907,5,4,"Hier, tout était parfait lorsque j'ai laissé le conseiller. Ce matin, j'essaie d'entrer sur Windows Live Mail et je n'arrive pas à entrer sur le site.",5
273395,24-OCT-11,19-OCT-11,Hector,,en,69.156.97.185,maxima@bell.net,13688048,000000120652426,5,1,,3
273396,24-OCT-11,22-OCT-11,Henry,,en,184.147.32.90,w___andrews7@sympatico.ca,13728074,000000120730943,5,5,every thing is fine ,5
273397,24-OCT-11,21-OCT-11,Garry,,en,76.68.50.238,mhz11@sympatico.ca,13717316,000000120713046,4,5,"This  problem is not about my recent exchange with you but is important, nonetheless. When you send our bill online you ask for a password. I do not remember ever giving you a password and would like this problem resolved now.",5
273398,24-OCT-11,20-OCT-11,Kira,,en,70.26.237.52,jajolic@sympatico.ca,13700050,000000120682383,4,4,,4
273399,24-OCT-11,20-OCT-11,Heni,,en,70.26.237.52,jajolic@sympatico.ca,13700052,000000120683138,3,4,"Fewer ""Please hold, I'll be right back"" interuptions",4
273400,24-OCT-11,19-OCT-11,David,,en,76.71.48.129,christinenmnwhitehead@sympatico.ca,13681228,000000120673394,4,4,Service was good.,4
273401,24-OCT-11,19-OCT-11,Gloria,,en,70.24.89.10,omicrontech@sympatico.ca,13689420,000000120658138,3,3,It is a long story,4
273402,24-OCT-11,15-OCT-11,Noureddine,,fr,76.65.78.153,anges@sympatico.ca,13629782,000000120576211,5,5,,4
273403,24-OCT-11,22-OCT-11,Anthony Florence,,en,76.67.124.190,jeffreybutler@sympatico.ca,13724978,000000120729115,4,5,,4
273404,24-OCT-11,21-SEP-11,Chandler,,en,70.76.102.115,tbilll@sympatico.ca,13350472,000000120037526,1,1,cancelled my services like i asked,1
273405,24-OCT-11,21-OCT-11,Hajer,,fr,76.65.168.167,vachongmms@sympatico.ca,13721608,000000120719647,3,4,,4
273406,25-OCT-11,24-OCT-11,Bradley,,fr,70.30.150.61,slachance7@sympatico.ca,13745256,000000120783723,1,1,3h00 pour poser un diagnostic...C'est incroyable ! J'avais un anti-virus qui ne voulais tout simplement pas se faire supprimer. L'employé portait le nom Faouez 277146 et n'a pas pu résoudre rien de sorte que j'ai choisi de désinstallé celui de Bell c'était le plus simple et le moins dangereux.,1
273407,25-OCT-11,24-OCT-11,Robbie,,en,76.67.17.129,sds@sympatico.ca,13745022,000000120757782,5,5,,5
273408,25-OCT-11,24-OCT-11,Haley,,en,70.49.2.134,rlindsay1@bell.net,13744400,000000120771908,1,1,"My bill could and should have been correct in the 1st place. I should not have to sit on hold for 20 minutes to talk to someone about how you managed to once again mess up my bill. Especially since I had just agreed to stay with Bell. Instead of the money that Bell was going to save me taken off my bill, it ended up $22 more?????",1
273409,25-OCT-11,24-OCT-11,Giovanni,,en,174.88.17.137,wattms@sympatico.ca,13746282,000000120772152,5,4,not keep me waiting on the line TWICE for 15 minutes to speak to a technician,4
273410,25-OCT-11,24-OCT-11,Orlando,,en,184.146.157.68,mhop@sympatico.ca,13742650,000000120760490,5,5,nothing,5
273411,25-OCT-11,22-OCT-11,Gavin,,en,65.39.158.74,neill.craven@sympatico.ca,13726502,000000120740342,1,1,I should have been able to pick up a new modem at a Bell store.,1
273884,22-OCT-11,19-OCT-11,Nizar,,fr,69.157.88.66,rogerlagueux@bell.net,13690826,000000120674069,3,4,"Monsieur s'est limité exclusivement et essentiellement aux limites de sa job; pour règler mon problème, il suffisait de désinstaller un antivirus, ce qu'il n'a pas fait disant que je devais consulter mon technicien; approche bureaucratique et de (paresse) fonctionnarisme,  ..... cependant avec l'info. reçu, j'ai moi-même règler le problème en 2 à 3 minutes. Service à la clientèle ????? il me semble que Bell a bcp à faire de ce côté .....une petite intervention  telle que requise aurait permis à Bell de refaire son image !!!!!! J'ai 65 ans, et pour les gens âgés,même un petit problème peut nous apparaître très complexe ....il aurait règlé ça en 30 secondes, j'en suis sûr .... mais il ne voulait même pas essayer .....l'image de l'entreprise !!!!!!!! Ouah !!!",3
273885,22-OCT-11,21-OCT-11,Luis,,en,69.157.0.130,posoccop@sympatico.ca,13718944,000000120707518,5,5,,4
273886,22-OCT-11,21-OCT-11,Priyanka,,en,76.70.68.34,g.mcnab@sympatico.ca,13712970,000000120725543,1,2,The quslity of the phone line was poor. I had great difficulty in both hearing and understanding the call taker. When advised that I couldn't hear her she stated can you hear me now! Nothing had changed? The fact that my service was not restored and I was advised that it would take 3 to 5 days for a new router to arrive made the situation worse. I use this system as a factfinding tool for my employment. This puts me out of work until the router arrives.,2
273887,22-OCT-11,21-OCT-11,Ahmed,,fr,70.48.19.118,d.chorel@sympatico.ca,13711322,000000120717305,4,4,,3
273888,22-OCT-11,20-OCT-11,Ashfaq,,en,76.69.65.184,lmonczka@sympatico.ca,13702044,000000120692031,5,5,,5
273889,22-OCT-11,21-OCT-11,Roshan,,en,76.64.41.126,v.mclellan@sympatico.ca,13721600,000000120711129,5,5,,4
273890,22-OCT-11,21-OCT-11,Hssen,,fr,174.91.252.37,nadine.cloutier@sympatico.ca,13717958,000000120725233,1,1,"Lors du premier appel, le premier technicien nous a dit que nous avions un problème avec notre carte réseau et a mis fin a la discussion...arrangez-vous avec vos problèmes !! Nous avons appelé quelqu'un de la famille (un informaticien très compétent) qui nous a dit après vérification, que le problème venait de sympatico, il n'y avait pas de connexion. On a rappelé une autre fois chez sympatico, le deuxieme technicien a travaillé vraiment fort, lui aussi nous a dit a la fin que nous avions un problème avec notre carte réseau (comme si ce ne pouvait pas être de votre côté le problème !). Nous avons dit au tech de changer le mot de passe, ce fut fait mais on arrivait pas a ce connecter a Internet. Finalement, plus tard dans  la soirée la connection est revenue comme par magie...le tech nous avait dit qu'il regarderait la connexion chez Bell qui je pense a réglé le problème... 

Dans tout çà, j'ai perdu 3 jours d'INTERNET et 2 soirées au complet a essayer de régler ce maudit problème (comme si j'avais juste çà à faire). Tout fonctionnait bien, et hop on a plus Internet et on me dit que c'est ma carte réseau...et en plus on a rien changé sur notre ordinateur. 

Finalement, là on a Internet, j'ai été voir si je pouvais 'downloader les derniers update pour ma carte réseau et savez-vous quoi, et bien j'ai déjà les dernières mises à jour sur mon ordinateur pour ma carte réseau !!!! 

J'utilise Internet chez-nous pour mon travail et je suis des cours de maîtrise...je ne peux donc pas me permettre de perdre 3 jours à niaiser et essayer de configurer mon Internet à la maison. Je pense sérieusement à changer et à aller avec Vidéotron ou je n'aurai plus de problème de configuration et me faire dire que j'ai un problème avec ma carte réseau quand le problème est de votre côté.

Je veux un dédommagement. Vous pouvez m'appeler au 450-678-9126

Gilbert Monette et Nadine Cloutier ",1
273891,22-OCT-11,21-OCT-11,Christopher,,en,50.101.36.194,marpet66@sympatico.ca,13716962,000000120707197,5,4,GET THE BILLS CORRECT IN THE FIRST PLACE. ,4
273892,22-OCT-11,21-OCT-11,Farhana,,en,70.26.165.73,JoanJ07@sympatico.ca,13708534,000000120714773,4,4,I was expecting a technician on Thurs.Oct 20 between 5-9 & no one showed up or called. A phone call should have occurred.,4
273893,22-OCT-11,21-OCT-11,Michelle,,en,67.71.64.49,s.amm@sympatico.ca,13719938,000000120714114,1,1,"Tell me when, how and why my internet service address was incorrect and it apparently took place in May 2010 and they just now noticed it.  Someone should be held accountable for the error as I have been a long time customer and there is no way I have ever changed my address to the one they had on file.  It has since been corrected but it was also very annoying and aggravating.  I want some compensation for the aggravation and inconvenience this has caused me.  How would you feel to find out your internet service was under the wrong address and phone number.  Was someone getting free internet on me.",2
273894,22-OCT-11,21-OCT-11,Grant,,en,67.70.107.178,MPrieur50@sympatico.ca,13708592,000000120718910,4,4,Satisfied,5
273895,22-OCT-11,17-OCT-11,Seshadri,,en,70.26.165.73,JoanJ07@sympatico.ca,13647824,000000120594314,4,4,"Wrong power cord was ordered.

Waiting time music is way toooo loud!",4
273896,22-OCT-11,20-OCT-11,Preethi,,en,70.50.47.32,p-e.sharp@sympatico.ca,13704424,000000120688796,4,,,3
273897,22-OCT-11,21-OCT-11,Gloria,,en,70.49.29.21,cvantrigt@bell.net,13711276,000000120705655,1,1,transferred my call but got disconnected which when you are dealing with the company that invented the phone is very disheartening ,2
273898,22-OCT-11,20-OCT-11,Karen,,en,174.89.63.91,erica_peek@sympatico.ca,13698060,000000120686343,1,1,speak with someone that could actually speak english,1
273899,22-OCT-11,21-OCT-11,Cesar,,en,70.49.29.21,cvantrigt@bell.net,13711278,000000120703309,4,1,you could inform your customers that it is impossible to link your account's to My Bell at this time.,2
273900,22-OCT-11,21-OCT-11,Claudia,,en,184.147.203.186,hugh.young@sympatico.ca,13713906,000000120724441,5,4,,4
273901,22-OCT-11,21-OCT-11,Moemen Belleh,,fr,216.209.224.88,michel_dallaire01@sympatico.ca,13717376,000000120702090,2,2,réparer aussi ma ligne téléphonique 789-2020.La ligne pour internet (789-5252)a par contre été bien réparée,2
273902,22-OCT-11,21-OCT-11,Mario,,fr,69.159.164.230,diboilard@sympatico.ca,13711860,000000120703643,4,3,,4
273903,22-OCT-11,21-OCT-11,Edgar,,en,69.159.46.236,jwhog@bell.net,13715228,000000120724250,4,4,,4
273904,22-OCT-11,20-OCT-11,Reshma,,en,76.64.127.252,wim2@bell.net,13708006,000000120683630,5,5,Reshma (not sure of spelling) did an excellent job solving my problem,4
273905,22-OCT-11,21-OCT-11,Ashley,,en,76.69.112.41,p.j.gordon@sympatico.ca,13718408,000000120715012,5,5,,5
273906,22-OCT-11,13-OCT-11,Oscar,,en,174.91.101.242,gpbeauparlant@bell.net,13607850,000000120530177,1,1,"He could have listened to my explanation and thus solved my problem.
I'm paying for hi speed internet and not getting hi speed service.",2
273907,22-OCT-11,21-OCT-11,Greg,,en,64.231.1.26,rod.williams@sympatico.ca,13719682,000000120715876,,,We did not have contact with anyone named Greg on October 21st at 3:33 pm,
274377,21-OCT-11,20-OCT-11,Max,,en,174.88.205.254,lolex@sympatico.ca,13702074,000000120680899,3,5,found a way to speed up the process. It still took about 20 minutes.,4
274378,21-OCT-11,19-OCT-11,Abdelalim,,fr,184.151.127.247,eriketnancy@sympatico.ca,13682930,000000120664963,2,2,Que tous vos employé donne les même informations,1
274379,21-OCT-11,20-OCT-11,Mehdi,,fr,65.93.130.239,denis_langevin@sympatico.ca,13697288,000000120675543,4,5,,4
274380,21-OCT-11,20-OCT-11,Rolando,,en,184.146.159.3,duncanskate@sympatico.ca,13697754,000000120678272,5,5,"It took a while, but I was completely ok with that.  rolando was awesome",5
274381,21-OCT-11,20-OCT-11,Karen,,en,70.26.38.58,gtheresa@bell.net,13699216,000000120681801,5,5,She was extremely helpful,5
274382,21-OCT-11,18-OCT-11,David,,en,174.89.28.132,david.derksen@sympatico.ca,13666998,000000120623686,4,3,waiting time for tech support was quite long,5
274383,21-OCT-11,20-OCT-11,Gabin,,fr,70.30.169.75,mimig@sympatico.ca,13703470,000000120678567,5,5,Je suis totalement satisfaite de la façon que mon problème a été résolu et Gabin a été d'une extrême gentillesse et très patient avec moi,5
274384,21-OCT-11,20-OCT-11,Kumar,,en,74.198.9.169,june.e@sympatico.ca,13701042,000000120674759,4,4,,5
274385,21-OCT-11,20-OCT-11,Serina,,en,174.95.202.106,gerry.misner@sympatico.ca,13698872,000000120676036,1,1,"I talked for a long time to a Rep. who was difficult to hear and understand, even with the speaker phone button used on the phone. She eventually said that she would refer the problem to a technician and get back to me within 48 hours. I don't know if I will get sympatico internet explorer working again or not. In the meanwhile,I have downloaded Firefox and it appears to work very good.",3
274386,21-OCT-11,20-OCT-11,Aleem,,en,65.95.227.197,nelson.james01@sympatico.ca,13704028,000000120681879,4,2,,3
274387,21-OCT-11,20-OCT-11,Twinx,,en,64.229.5.83,psmsuta@sympatico.ca,13705078,000000120675929,5,5,,5
274388,21-OCT-11,20-OCT-11,Max,,en,70.26.20.16,r_delaney@sympatico.ca,13705172,000000120684628,5,4,,5
274389,21-OCT-11,20-OCT-11,Melvin,,en,70.26.20.16,r_delaney@sympatico.ca,13705174,000000120679249,5,4,,5
274390,21-OCT-11,20-OCT-11,Mokhles,,fr,174.88.228.71,claudia.chevalier@sympatico.ca,13696562,000000120686664,5,5,,5
274391,21-OCT-11,19-OCT-11,Sam,,en,76.64.194.165,gg.martell@sympatico.ca,13683654,000000120650581,5,3,,4
274392,21-OCT-11,20-OCT-11,Mariem,,fr,184.151.127.175,julie.guimond@sympatico.ca,13701020,000000120686666,5,4,"Je dois retourner mon modem mais vous n'envoyer pas de boite; c'est un probleme.",5
274393,21-OCT-11,09-JUN-11,Kevin,,en,192.82.150.201,weiser@sympatico.ca,12270607,000000117681916,4,4,,4
274394,21-OCT-11,19-OCT-11,Amany,,fr,69.159.99.111,giacinta.dirienzo@sympatico.ca,13683688,000000120654096,2,2,Retirer le service de sécurité avancé comme je l'avais demandé et maintenir les prix discutés. Assurez-vous de la bonne communication entre les divers départements de Bell.,2
274395,21-OCT-11,20-OCT-11,Hemavathi,,en,70.31.43.47,beepers4246@sympatico.ca,13695308,000000120678099,5,5,Nothing !,5
274396,21-OCT-11,20-OCT-11,Rabeb,,en,70.54.153.66,g.schwartz01@sympatico.ca,13698598,000000120675853,4,4,Sound quality was noisy,5
274397,21-OCT-11,20-OCT-11,Sam,,en,76.70.113.181,stacey.s@sympatico.ca,13706830,000000120686462,4,4,Nil,4
274398,21-OCT-11,20-OCT-11,Cathrine,,en,76.70.113.181,stacey.s@sympatico.ca,13706832,000000120683749,4,4,Nil,4
274399,21-OCT-11,14-OCT-11,Melvin,,en,76.70.86.172,nadinemcfarlane@sympatico.ca,13625116,000000120543201,3,4,,4
274400,21-OCT-11,14-OCT-11,Ghislain,,en,76.70.86.172,nadinemcfarlane@sympatico.ca,13625118,000000120543921,5,5,,5
274401,21-OCT-11,15-OCT-11,Sujay,,en,70.30.110.225,millards@sympatico.ca,13635730,000000120579506,4,4,,4
274402,21-OCT-11,20-OCT-11,Paul,,fr,174.91.203.78,j.pgendron@sympatico.ca,13699952,000000120693198,5,5,"Une question????
Pourquoi ne pas supprimer automatiquement, après un certain temps, ce qui est accumulé dans mon espace POP ?",5
274403,21-OCT-11,20-OCT-11,Aivi,,en,184.147.119.252,marianne33@sympatico.ca,13702652,000000120687066,5,5,,5
274404,21-OCT-11,19-OCT-11,Alpha,,en,209.159.178.154,brilliantcoatings@sympatico.ca,13680540,000000120662821,5,5,"Assuming the info presented was accurate, everything was fine. There have been problems in the past with Bell Internet reps outright lying in the past so time will tell how things work out this time around.",5
274405,21-OCT-11,18-OCT-11,Hatem,,fr,184.145.212.131,gberb@sympatico.ca,13668740,000000120647285,4,4,,4
274406,21-OCT-11,20-OCT-11,Mohamed,,fr,65.94.182.191,dede68@bell.net,13697252,000000120678066,5,4,,5
274407,21-OCT-11,20-OCT-11,Deepika,,en,76.68.89.214,rlwilliams@bell.net,13705608,000000120674471,4,4,It was hard to understand the representative.I found the english was good but I have a hard time with accents,4
274408,21-OCT-11,17-OCT-11,Michel,,fr,65.92.221.6,diane_morissette3@sympatico.ca,13651464,000000120620247,5,5,tout était super merci,3
274409,21-OCT-11,19-OCT-11,Ramy,,fr,184.145.168.21,daniel.beaudriault@sympatico.ca,13681702,000000120672724,5,5,,5
274410,21-OCT-11,20-OCT-11,David,,en,67.71.5.228,fkreuz@sympatico.ca,13698376,000000120693085,5,5,"Your tech support is usually good, except for resolving speed issues. I didn't talk to David about speed, but with regard to #4 below, speed issues (it takes 4 seconds for me to download 1 megabyte!) make it hard to recommend Bell.",3
274411,21-OCT-11,18-OCT-11,Paula,,en,174.88.172.217,rpmoore@sympatico.ca,13675862,000000120637189,4,4,Given my bell services even better discounts.,4
274412,21-OCT-11,20-OCT-11,Mokhtar,,fr,70.49.55.131,josephetrita@sympatico.ca,13700865,000000120696010,5,5,Vous ne pouvez pas faire mieu le représentant un vrai professionnel 110%,5
274413,21-OCT-11,20-OCT-11,Reshma,,en,70.26.1.218,morrij@sympatico.ca,13703682,000000120676557,5,5,"The cause of my internet outage, it transpires, was a failure outside of my home.  Perhaps there might be some way of contacting those customers affected by such an outage (other than e-mail, of course, which itself would be disabled.)  I have no suggestions as to how this could be accomplished.  Just a thought.",5
274414,21-OCT-11,20-OCT-11,Ruth,,en,184.147.226.244,terry.sheils@sympatico.ca,13707288,000000120699039,5,5,,5
274415,21-OCT-11,20-OCT-11,Ruth,,en,72.14.174.154,delsley@sympatico.ca,13697272,000000120684397,1,1,"Provide me the servide I ordered ! and not force me to call back over 5 times and remain on hold for up to 15 minutes on each call only to have the problem i am trying to have resolved NOT resolved 

If customer care actually reads these comments someone will contact me immediately and make sure all my issues with my interenet service are professionally and promptly resolved or i will be switching to cable !!",1
274416,21-OCT-11,20-OCT-11,Niyaz,,en,70.55.37.114,robert.abbott@sympatico.ca,13705648,000000120692436,5,5,,5
272925,21-OCT-11,20-OCT-11,Reginald,,fr,74.15.200.177,henrides@sympatico.ca,13699558,000000120675091,4,4,,4
272926,21-OCT-11,20-OCT-11,Rene Jose,,en,50.100.38.227,mcgyver@sympatico.ca,13703050,000000120698869,1,2,"Dealing with bell for the last while has been a nightmare. I first talked to a young lady a month ago who wanted me to agree to a contract, I declined. She told me my service would stay the same and so would the price. I get my bill a month later and it's $30 higher than usual and all benifts had been removed from my account causing me the high bill. She lied to me. You record the conversations check them. Next, a few days back I waited on hold for at least 20 minutes to then talk to Omier # 6031473 who conviced me not to cancal all my bell products which I planned on doing. He was great or so I thought, worked me out a good deal on my products told me I would get some good high speed internet at a lower price and fixed me up just fine. I was happy until the next day I got home and found a new modem on my front step. I then started wondering what was going on. He(Omier) neglected to tell me I would have to install a new modem to aquire this new high speed. I figured ok I'll deal with it this week end. No that wasn't going to happen for I needed the internet to do some stuff for at work for a couple of hours. I went to the computer and I had no internet. I was livid. I had two hours of work and no internet. So I spent the next hour on the phone with another gentleman who was great to get me going helped me hook up the new modem and all. The next day, today I go to get on the computer and the internet is out again asking for a password and username. I tried my original ones and of course they didn't work. So I'm back on the phone again on hold for ten minutes this time. Talked to another gentlemen who spent the next half hour to get me going again. I guess you could understand my frustration in this matter. This is not my first bout of trouble with bell products. I must say all businesses have problems and your company certainly is no exception. How I would choose to rate this is is not the problem it's how well the company works to fix it. YOU FAIL big time in my books! Please work on this for when my next contract finishes I'll probably be gone!",1
272927,21-OCT-11,20-OCT-11,Brenda,,en,174.92.74.170,lgratian@sympatico.ca,13701872,000000120678115,5,5,,5
272928,21-OCT-11,20-OCT-11,Brenda,,en,174.92.74.170,lgratian@sympatico.ca,13701874,000000120677818,5,5,,5
272929,21-OCT-11,20-OCT-11,Aidin,,en,70.52.174.47,wah.li@sympatico.ca,13707888,000000120686636,4,3,"The retention/cancellaton department should held meeting with the billing department and make sure the transaction (contract term) is included in the statement.  For my case, it has been pending for 3 months since 11 August, 2011 and I really hope, this case is settled and I do not have to call the billing department again in this matter.   In addition, courtesy training for the billing is absolutely important for your staff especially billing department.  ",3
272930,21-OCT-11,19-OCT-11,Wissem,,fr,76.67.165.121,yola.g@sympatico.ca,13693454,000000120674090,5,5,"J'ai écrit totalement pour Mr.Wissem, il n'a pu résoudre le problème le soir même mais il a pris des notes et il a référer a une autre personne qui pouvait le faire et le lendemain tout fonctionnait....
Grace a Mr. Wissem, je peût recevoir les pièces jointes ( PPS ) avec mon courriel,ça faisait 1 mois et plus que j'avais des problèmes et j'étais vraiment tanné et j'ai pensé changer avec Vidéotron,mais je vais attendre encore un peu mais je ne veux plus de problème avec vous (Bell)Merci ...
Mme Yolande Guay....",4
272931,22-OCT-11,20-OCT-11,Charles,,en,174.91.55.88,b.rank@sympatico.ca,13695122,000000120679083,5,5,Can't think of anything right now.,5
272932,22-OCT-11,19-OCT-11,Bismiya,,en,70.31.7.126,patamaa.williams@bell.net,13689568,000000120674097,5,5,"I should have been advised to use the wireless cable much earlier, maybe, I would not have had the disruption in service.",5
272933,22-OCT-11,20-OCT-11,Mohammed,,en,67.70.95.179,arubagirl1@sympatico.ca,13694914,000000120681445,4,4,"If the person I was talking to was in Canada.  However, Mohammed understood and spoke the English language very well.  He was very friendly, knowledgable and helpful.  A definite asset to your company.  Please pass on my thanks and appreciation.",4
272934,22-OCT-11,21-OCT-11,Nikki,,en,70.29.143.134,judy.rosenberg@sympatico.ca,13715162,000000120701748,5,4,NIKKI'S HANDLING OF MY COMPLAINT WAS EXCELLENT. HOWEVER I WAS NOT TOLD THE TRUTH BY THE PERSON WHO RECOMMENDED A FASTER INTERNET SERVICE THAT THERE WOULD BE NO ADDITIONAL COST NOR THAT I WOULD RECEIVE A NEW MODEM. LASTLY A 15 PAGE CONTRACT IS BEYOND THE COMPREHENSION OF A 85 YEAR OLD SENIOR.,3
272935,22-OCT-11,21-OCT-11,Max,,en,65.92.32.44,donaldcunningham@sympatico.ca,13712032,000000120704692,5,5,,5
272936,22-OCT-11,21-OCT-11,Richard,,en,70.26.55.10,martingold@sympatico.ca,13716998,000000120711290,5,4,,5
272937,22-OCT-11,21-OCT-11,Kevin,,en,70.54.126.23,ptcook@sympatico.ca,13719008,000000120713386,5,5,"You could add a box to enable your customers to applaud the technician/representative who assisted in solving the problem. It is just a thought, but I believe praise is fundamental when someone does a good job.",5
272938,22-OCT-11,21-OCT-11,Madhu,,en,76.64.15.170,smileworks@sympatico.ca,13720592,000000120725416,5,5,,5
272939,22-OCT-11,21-OCT-11,Victoria,,en,184.144.75.198,skierforever@sympatico.ca,13720528,000000120714437,3,3,have people more familiar with apple operating system,3
272940,22-OCT-11,20-OCT-11,Nebgha,,fr,65.92.180.30,maym@sympatico.ca,13703006,000000120675398,5,5,,5
272941,22-OCT-11,21-OCT-11,Grace,,en,70.48.248.243,s.low@sympatico.ca,13719948,000000120703353,3,3,treated better ,3
272942,22-OCT-11,21-OCT-11,Anis,,fr,74.14.209.102,frenette.annie@bell.net,13712936,000000120710910,4,4,Rien de plus car technicien très gentil et patient. Conseils judicieux.,5
272943,22-OCT-11,21-OCT-11,Maimouna,,en,184.147.35.144,cathy.rempel@sympatico.ca,13710626,000000120715187,4,4,nothing that I can think of,4
272944,22-OCT-11,21-OCT-11,Walid,,fr,69.157.130.110,verosamson@bell.net,13721688,000000120725345,5,5,,5
272945,22-OCT-11,21-OCT-11,Moncef,,fr,70.26.182.227,sho2@sympatico.ca,13720422,000000120716290,3,3,,4
272946,22-OCT-11,21-OCT-11,Sana,,fr,76.67.212.67,levesque.j@sympatico.ca,13715986,000000120706534,5,5,"Surprenant, mais tout a été résolu rapidement et gentiment.",5
272947,22-OCT-11,21-OCT-11,Ann,,en,65.95.20.194,bbhawthorn@sympatico.ca,13709730,000000120703070,4,4,Shorten the wait time to speak to someone,4
272948,22-OCT-11,21-OCT-11,Madhu,,en,64.231.6.132,cbertrand@sympatico.ca,13710644,000000120723553,5,5,,4
272949,22-OCT-11,21-OCT-11,Robert,,en,65.95.89.32,djackson6@sympatico.ca,13711906,000000120708174,3,4,puting me in touch with the correct person without a 10 minute delay at the first connection,4
272950,22-OCT-11,21-OCT-11,Charles,,en,184.147.118.64,rainlee@sympatico.ca,13719150,000000120707627,5,5,,4
273412,21-OCT-11,20-OCT-11,Ashwin,,en,74.15.81.225,leerunabout@sympatico.ca,13701786,000000120698834,1,3,First of all could hardly understand the gentleman.  Had me on the phone for almost an hour.  When I hung up my problem was still not fixed as password had to be reset and it was down.  Still could not connect to the internet.  He really didn't seem to know what he was doing and had to keep putting me on hold.  I was not very pleased as was on the phone for so long with someone who you could not understand and I even had him on speaker to see if other family members could understand him so we could finish faster. He told me he would call back in an hour to have my password reset and I said he could leave me a message on my answering machine if I didn't answer.  Well no phone call or message.  Good thing my internet was up and running when I got up in the morning as I was not to happy the gentlemen did not call back when he said he would.  ,2
273413,21-OCT-11,19-OCT-11,Jose,,en,184.146.161.35,lmcmillen@bell.net,13687104,000000120661320,5,5,nothing,5
273414,21-OCT-11,17-OCT-11,Sharon,,en,74.15.97.221,gsbowen@sympatico.ca,13653338,000000120609141,3,4,"I felt my inquiry was resolved only to find out  4 days later that what I talked about and agreed upon with Sharon was never entered into your system due to a ""system error"". I was made aware of this when I received your email confirmation which was contrary to any thing we had talked about therefore, necessitating yet another call into your call center to have the matter attended to AGAIN. I keeping my fingers crossed this time.",2
273415,21-OCT-11,20-OCT-11,Mary ruksana,,en,65.93.213.174,gerry.mackie@sympatico.ca,13698868,000000120683653,5,5,,5
273416,21-OCT-11,20-OCT-11,Asha,,en,65.93.213.174,gerry.mackie@sympatico.ca,13698870,000000120687295,5,5,,5
273417,21-OCT-11,11-OCT-11,Shoab,,en,76.70.86.82,s.o.d.athome@sympatico.ca,13586444,000000120486384,3,2,,3
273418,21-OCT-11,20-OCT-11,Zied,,fr,76.67.84.219,solangecormier@sympatico.ca,13706718,000000120690105,5,5,,5
273419,21-OCT-11,20-OCT-11,Stephan,,en,76.68.141.107,wbc.foster@bell.net,13707928,000000120697403,5,5,Nothing.  It was my own stupidity.  I'm new at this computer thing.,5
273420,21-OCT-11,19-OCT-11,Nes,,en,174.89.161.86,jboot@sympatico.ca,13685018,000000120665145,4,3,In this conversation I reported having received phone calls from persons saying they represented Bell Canada and  wanted to make arrangements to come to my house to check the modem of my computer. I did not trust these calls and enquired in my call to Bell whether Bell is indeed programming house calls to check modems. I was told Bell has no such programs. My question is now whether I should phone the police or does Bell report this to the police?????,4
273421,21-OCT-11,18-OCT-11,Maher,,fr,70.24.199.226,jfasselin@sympatico.ca,13670396,000000120647316,5,5,,5
273422,21-OCT-11,17-OCT-11,Luis,,en,184.144.48.244,kevdo@bell.net,13655676,000000120614773,4,4,,5
273423,21-OCT-11,20-OCT-11,Katrina,,fr,72.1.192.98,ghbwatt@sympatico.ca,13698912,000000120686986,2,2,"J'ai réussi à avoir des réponses après avoir parlé avec 8 personnes et gaspillé 2 heures de mon temps.  Je n'ai toujours pas ma facture de mobilité sur ma facture unique après près de 4 mois d,achat de mon IPHONE.  En fait, je n'ai reçu aucune facture depuis 4 mois.  Je dois téléphoner moi-même pour payer par carte de crédit.",2
273424,21-OCT-11,15-OCT-11,Koussay,,fr,174.88.165.61,jf.thibodeau@sympatico.ca,13633652,000000120573740,1,1,"Lors d'un premier appel, une entente a été conclus et nous étions supposé recevoir un nouveau modem pour remplacer celui que nous avions.  Mais, il n'est jamais arrivé!  Alors, nous avons recontacté Bell pour vous informer qu'on n'avait pas reçu le modem. Cette fois, comme si c'était la première fois, on nous pose des questions sur notre modèle actuel du genre: quelle est la couleur de notre modem(noir); a-t-il un antenne? (oui).  Avec cette première question, l'employé de Bell conclus que nous n'avions pas besoin d'un nouveau modèle (il a 6 ans! et nous utilisons des ordinateurs portables. Finalement, après avoir été mis en attente plusieurs fois et avoir parlé à 4 personnes différentes, nous avons été informés que le modem nous serait livré la semaine prochaine.  Cette démarche n'aurait pas dû se produire puisque le modem aurait dû être livré lors de notre premier appel selon l'entente obtenue et même le deuxième appel aurait dû être une formalité de 2 minutes.  Très déçue de votre service.",1
273425,21-OCT-11,14-OCT-11,Matthew,,fr,69.157.135.190,froy410@sympatico.ca,13620540,000000120559149,3,4,problème de modem. J'aurais apprécié pouvoir l'échanger à un comptoir Bell plutôt qu'attendre 5 jours pour une livraison par Purolator. ,
273426,21-OCT-11,19-OCT-11,Mahdi,,fr,67.68.200.167,yves.sabourin@sympatico.ca,13693514,000000120665528,1,1,Le préposé devrait écouter ce qui lui es dit au lieu de suivre les fiches de protocole.,
273427,21-OCT-11,20-OCT-11,Jordan,,en,76.66.91.141,leslienadon@bell.net,13701844,000000120693276,5,5,"This particular phase, getting the internet up and running went very well. All the reps who have helped me the past few days have been exceptionally good. I was extremely disappointed in ""getting the Bell bundle - in order to save money"" and then being presented with a bill for $290. I literally was shocked and extremely upset! I hope that this has now been resolved - will not know till I recv next bill.",
273428,21-OCT-11,20-OCT-11,Nicole,,en,70.26.190.156,bilques@sympatico.ca,13695510,000000120694827,5,5,Doing fine,5
273429,21-OCT-11,20-OCT-11,Alex,,en,174.93.83.62,jjabouri@sympatico.ca,13700554,000000120688469,4,3,,5
273430,21-OCT-11,11-OCT-11,Tony,,en,76.69.132.4,clorindap@bell.net,13576058,000000120461898,5,5,Nothing,5
273431,21-OCT-11,20-OCT-11,Nourmene,,fr,67.68.216.96,pm.bou@sympatico.ca,13704956,000000120688502,4,4,,5
273432,21-OCT-11,18-OCT-11,Amel,,fr,70.50.45.222,sartoca@sympatico.ca,13676160,000000120638823,5,5,,4
273433,21-OCT-11,20-OCT-11,Moses,,en,70.29.67.200,susansole@sympatico.ca,13707014,000000120699197,5,5,,5
273434,21-OCT-11,15-OCT-11,Neila,,fr,76.67.180.165,denisnadeau69@sympatico.ca,13631474,000000120572608,5,4,"Tout est corecte 
",5
273435,21-OCT-11,20-OCT-11,Sarah,,fr,65.92.140.16,roly@bell.net,13705758,000000120678214,4,4,,5
273436,21-OCT-11,30-SEP-11,Shannon,,en,70.30.23.66,mike-caro@sympatico.ca,13461538,000000120248711,1,1,More english speaking people,1
273437,21-OCT-11,30-SEP-11,Kota,,en,70.30.23.66,mike-caro@sympatico.ca,13461540,000000120248317,1,1,Very bad service like always.....,1
273438,21-OCT-11,14-OCT-11,Adnene,,fr,74.14.191.86,jlalonge@sympatico.ca,13622166,000000120546023,5,5,,5
273439,21-OCT-11,20-OCT-11,Mohamed,,fr,65.92.169.188,ginette.caron078@sympatico.ca,13698978,000000120692454,5,5,,5
273440,21-OCT-11,20-OCT-11,Asra,,en,64.231.165.11,jkeck@sympatico.ca,13700582,000000120699995,2,1,"I have the same problem today - the person said they are working on it, but considering its been five days since I have Sympatico home page, I don't think they are working on it very hard.  My first phone call the person knew absolutely nothing and the second time I tried calling, I was hung up on.",1
273908,22-OCT-11,21-OCT-11,Dan,,en,70.54.3.99,berpet@sympatico.ca,13709854,000000120708772,4,4,Making sure that programs are not  ERASED in the repair process.  Example ... My CONTACTS AND  MY CALENDAR were lost.  Thankfully I was able to recover them ... Situation sure scared me... Just telling you of my experience so that REPS consider this in future cases.,5
273909,22-OCT-11,19-OCT-11,Edgardo,,en,67.71.125.167,rgoodearle@sympatico.ca,13690512,000000120665907,5,5,,5
273910,22-OCT-11,21-OCT-11,Marco,,en,70.50.220.35,mbaricza@sympatico.ca,13717136,000000120724798,5,5,,5
273911,23-OCT-11,20-OCT-11,Linda,,en,74.12.172.193,jimthompson@bell.net,13700538,000000120677753,5,5,,4
273912,23-OCT-11,22-OCT-11,Reina,,en,70.24.204.238,sgbshaw@bell.net,13727482,000000120737574,4,4,,4
273913,24-OCT-11,18-OCT-11,Carlos,,en,174.89.161.116,gordon.tobin@sympatico.ca,13669050,000000120630015,4,4,The reason for my contact was regarding a $100 credit that was away overdue but has now been resolved,4
273914,24-OCT-11,21-OCT-11,Pradheep Kumaar,,en,65.94.104.80,JHESEL@bell.net,13708522,000000120705400,1,1,"Solve my problem,I am still unable to view all my service statements on line ",1
273915,24-OCT-11,05-OCT-11,Emylie,,fr,206.172.0.205,camasa@sympatico.ca,13514654,000000120350782,5,5,résoudre au premier appel au lieu du 3ieme,3
273916,24-OCT-11,23-OCT-11,Madhu,,en,184.145.105.24,douglas.parent@sympatico.ca,13730202,000000120753737,5,5,The most difficult part of of the process is getting thru to someone who can help.  I am sure that any efforts to reduce the wait time would be greatly appreciated.,5
273917,24-OCT-11,23-OCT-11,Ajay,,en,70.26.47.156,jeannettebrisson@bell.net,13731436,000000120750596,5,4,,5
273918,24-OCT-11,23-OCT-11,Mauricio,,en,184.146.168.137,randsg@sympatico.ca,13733824,000000120745186,5,5,,5
273919,24-OCT-11,23-OCT-11,Nicholas,,fr,174.89.218.241,andre.petel@sympatico.ca,13728736,000000120752412,5,5,,5
273920,24-OCT-11,23-OCT-11,Bhavana,,en,184.144.9.127,jmguthrie@sympatico.ca,13731579,000000120747184,4,4,"Better documentation on the modem/router would have avoided having to ask the question.  Less restrictive firmware would also be preferable.
",4
273921,24-OCT-11,23-OCT-11,Abir,,fr,74.198.164.243,JULIE.BOISCLAIR2@sympatico.ca,13728346,000000120744659,5,4,Mon problème est encore revenu dans la journée. Il m'est encore impossible de me connecter a nouveau.,2
273922,24-OCT-11,08-SEP-11,Chuck,,en,65.92.58.149,w.bishop@bell.net,13188404,000000119747216,1,1,get organmized,1
273923,24-OCT-11,20-OCT-11,Mitchell,,en,70.27.75.157,sphillips8@bell.net,13706774,000000120689011,4,4,my bill should have reflected the amount agreed to when I signed up with your representative Tanya on Sept 16th.   ,4
273924,24-OCT-11,23-OCT-11,Keerthi,,en,70.31.95.138,robertjmifsud@sympatico.ca,13733990,000000120745373,1,1,"Attn: 
John Watson 
Executive Vice President Customer Operations 
Customer Service 

Dear Mr. Watson,

If you really want to hear a horror story about your service you would call me directly at 905-878-7355.

Sincerely,

Robert J. Mifsud
",1
273925,24-OCT-11,18-OCT-11,Wynbert,,en,76.68.51.99,carol.holi@sympatico.ca,13665940,000000120634233,5,3,"Wynbert was very polite and helpful about the following problem ...
I'm still not sure how I got a new wireless modem mailed to me when my previous contact with BELL earlier in October for my computer that has no ethernet or wireless connections which was definitely discussed.  I wish I just can take the new wireless modem back to a BELL store.  The previous rep just did not listen to my needs.  ",2
273926,24-OCT-11,23-OCT-11,Eric,,en,70.24.169.33,lauraandmark@sympatico.ca,13732138,000000120751186,3,4,"the 1st agent wasnt very helpful,she should have fix the problem.i didnt like being on hold for approx 12 mins",3
273927,24-OCT-11,17-OCT-11,Brittany,,en,64.231.232.220,frgrimmond01@sympatico.ca,13652740,000000120601799,4,4,Reduce the wait times,4
273928,24-OCT-11,20-OCT-11,Mark,,en,174.93.242.201,dafraser@sympatico.ca,13696920,000000120700421,4,4,"I note my Bell Internet Security Service package DOES NOT include ""active sheild"" protection - When I subscribed to the Service I took everything offered except ""parental controls"" - How much is the ""active shield"" protection per month?",5
273929,24-OCT-11,12-OCT-11,Geetha,,en,74.15.69.65,patriap@sympatico.ca,13599340,000000120509906,5,3,"i keep begging for computer cord , never recieved it. It was prommised months before.",4
273930,24-OCT-11,20-OCT-11,Nabil,,fr,174.89.223.186,brazeau15@sympatico.ca,13695746,000000120688721,3,2,"pas vraiment une grosse difference entre
intermediere et haute vitesse
",3
273931,24-OCT-11,20-OCT-11,Souhail,,fr,76.69.112.107,camera2011@bell.net,13695998,000000120693171,5,5,rien,5
273932,24-OCT-11,23-OCT-11,Venkat,,en,70.53.226.175,jude.ja@sympatico.ca,13731794,000000120749933,5,5,,5
273933,24-OCT-11,23-OCT-11,Wissem,,fr,70.52.32.175,boisjolim@sympatico.ca,13729174,000000120749886,,,"Bonjour,
            Veuillez prendre note que Marie-Noël Boisjoli a comme adresse courriel : mnboisjoli@bell.net
 
Veuillez biffer : boisjolim@sympartico.ca
 
Merci 
 
Claire Venne-Boisjoli",
273934,24-OCT-11,23-OCT-11,Venkatesh,,en,70.54.142.218,direct@sympatico.ca,13730096,000000120749347,5,5,Nothing,5
273935,24-OCT-11,23-OCT-11,Wissem,,fr,174.93.238.197,marois.l@sympatico.ca,13732702,000000120750142,5,5,Rien,4
273936,24-OCT-11,23-OCT-11,Syed Mustafa,,en,174.88.90.239,james.oswald@sympatico.ca,13731303,000000120744605,2,1,Syad said my problem would be solved in 24 hours but 24 hours later still no access to e-mails. I called back today Monday and got Edward and he fixed problem,4
273937,24-OCT-11,20-OCT-11,Venkat,,en,70.29.14.78,debbie.burns@sympatico.ca,13697226,000000120684478,2,2,I was told it would take 4 days to fix and the agent (venkat) said he would call me on monday but he never did. i had a hard time understading him. i really wish i could talk to someone in canada that i can understand. i don't beleive businesses should outsource our jobs to india.,3
273938,24-OCT-11,21-OCT-11,Susy,,en,50.101.167.219,cynthia1717@bell.net,13711306,000000120721902,5,4,,5
273939,24-OCT-11,23-OCT-11,Pavan,,en,65.93.85.111,davidcobb@bell.net,13729946,000000120744082,4,5,"I just sometimes have difficulty understanding, some representatives due to language barriers",4
273940,24-OCT-11,16-OCT-11,Elsy,,en,70.31.39.95,kvmoore@bell.net,13643732,000000120586114,5,5,"Hire more representatives like the one that answerd my inquiry. She was ""Exceptional"" ",5
273941,24-OCT-11,23-OCT-11,Rym,,fr,76.65.92.6,laurin.pauze@sympatico.ca,13732156,000000120748255,4,5,,4
273942,24-OCT-11,23-OCT-11,Maria,,en,65.94.162.21,kmalartre@sympatico.ca,13732006,000000120751656,5,5,"Nothing,your service rep was great,not what I was expecting,I usually have terrible customer service from Bell.",4
273943,21-OCT-11,18-OCT-11,Kranthi,,en,184.146.77.22,gregellersdorfer@sympatico.ca,13669138,000000120635725,1,1,Fix the problem. Didn't call back like she said she would,
273944,21-OCT-11,20-OCT-11,Amany,,fr,70.30.178.159,jpn.m@sympatico.ca,13700918,000000120683970,1,1,"La personne qui repondait n'etait pas competente. C'est mieux d'engager quelqu'une qui est competente, au moins qui peut parler mieux le francais.",1
274417,25-OCT-11,24-OCT-11,Victoria,,en,174.88.179.106,skybert@sympatico.ca,13745250,000000120764715,4,3,maybe just a little more knowledge on legacy equipment or better diagrams illustrating your equipment. I am an IT administrator and was unable to find the reset button on the old speeadstream 6520 only because i have bad eyesight (at 41...need glasses). was told its somewhere on the back or under a sticker. It was actually was right on the bottom. This experience overall was very good. This was a pleasant technical support associate.,3
274418,25-OCT-11,24-OCT-11,Alisia,,en,70.48.186.115,trsevigny@sympatico.ca,13746000,000000120756971,5,5,nothing comes to mind,5
274419,25-OCT-11,24-OCT-11,Jose,,en,70.49.7.9,thedees@sympatico.ca,13745782,000000120757375,1,1,I am still having problems after spending $70.00 on my computer and seeing it hook to the internet I still do not have wirless and I have to wait for some time to hook up and after 9am it will not hook up I beleive that something is wrong with the lines. Im very disapointed when most of my pay cheaque goes to bell someway or another there is a comunicaion break down My wife is with rogers and never has the problems I do with bell    ,1
274420,25-OCT-11,24-OCT-11,Patrick,,en,70.26.2.69,diane1959@bell.net,13738288,000000120762036,4,4,,5
274421,25-OCT-11,24-OCT-11,Edgardo,,en,74.12.173.161,smcdonald86@sympatico.ca,13745280,000000120763922,3,1,My internet has been going out of service on and off for several weeks now. I have had a technician out to resolve the issue and parts sent. Every time I call for help it's a new problem. this has been a huge inconvenience to my job as I work from home.,3
274422,25-OCT-11,24-OCT-11,David,,en,70.55.16.177,sgolomb@sympatico.ca,13745086,000000120766129,4,4,,2
274423,25-OCT-11,24-OCT-11,Sandra,,en,76.64.56.217,b.henders@sympatico.ca,13736454,000000120770843,5,5,,5
274424,25-OCT-11,24-OCT-11,Aurea,,en,67.71.0.244,shmactor@sympatico.ca,13745190,000000120758202,2,,"Check everything in the first call. Not the third or fourth person I was passed on to. 
Also, because now I will be without wifi until a new modem comes, offer a credit for the 3-5 days a customer has to wait! That should be basic costumer service in the support call.",2
274425,25-OCT-11,24-OCT-11,Aymen,,fr,184.145.185.31,rene.cleroult@sympatico.ca,13744256,000000120760061,5,5,"Rien d'autres.
Tout était parfait.
",5
274426,25-OCT-11,24-OCT-11,William,,en,198.103.211.141,dharmeshpatel@sympatico.ca,13738237,000000120755825,1,1,The Bell rep. was very unresponsive and hard of hearing.  He did not explain what he was doing leaving me in long gaps of silence.  Could do with further training. I will have to call back to check what changes were made...,1
274427,25-OCT-11,24-OCT-11,Travis,,fr,70.26.150.102,jacques.st-aubin@sympatico.ca,13740162,000000120756640,5,1,Réparer l'erreur,3
274428,25-OCT-11,24-OCT-11,Sana,,fr,70.26.150.102,jacques.st-aubin@sympatico.ca,13740164,000000120757140,5,1,Réparer l'erreur,3
274429,25-OCT-11,24-OCT-11,Mukesh,,en,65.92.92.184,jsandberg@sympatico.ca,13740875,000000120756544,5,3,"I chose ""somewhat"" in Item 2 only because this is an ongoing session with Mukesh and he is to call me back to continue once he has done some more work overnight.  ",5
274430,25-OCT-11,24-OCT-11,Mohamed Amine,,fr,76.67.196.151,matdionne@sympatico.ca,13742394,000000120757563,4,4,,5
274431,25-OCT-11,24-OCT-11,Abbey,,en,65.95.226.155,francis.derdaele@sympatico.ca,13739018,000000120762584,4,4,,4
274432,25-OCT-11,24-OCT-11,Nix,,en,70.27.64.236,agnes.3t@sympatico.ca,13735824,000000120763677,5,5,,5
274433,25-OCT-11,24-OCT-11,Henry,,en,184.148.115.129,johndoucette@sympatico.ca,13740738,000000120766832,1,1,"I was having trouble setting up a remote PVR. NONE of the 5 (or so) people I spoke to even had any idea what a remote PVR was.....one said ""we dont support"", one asked if my iPad was an apple, the rest ""transferred"" me to another party where in all cases I was left on hold for 10 minutes before I hung up.",2
274434,25-OCT-11,03-OCT-11,Mustapha,,fr,70.48.18.223,josee.lapointe_42@sympatico.ca,13491038,000000120298789,5,5,aucune tout etait resolue,5
274435,25-OCT-11,24-OCT-11,Arun,,en,76.71.96.206,jackielauder@sympatico.ca,13740128,000000120783788,5,5,waiting period to be answered....Arun was very patient with me as i don't have a lot of computer knowledge,4
274436,25-OCT-11,21-OCT-11,Balaji,,en,64.7.152.10,dan.brennan@sympatico.ca,13711392,000000120712204,2,1,,2
274437,25-OCT-11,24-OCT-11,Michael,,en,66.110.6.119,luisa.deamicis@sympatico.ca,13741868,000000120765750,2,1,"Quit lying.  You sent me an email offering one thing and fail to honour the promised price.

By the way, as I have said a million times, my name is DE AMICIS not AMICIS",1
274438,25-OCT-11,24-OCT-11,Lamya,,fr,184.144.152.246,lionr@sympatico.ca,13741650,000000120760630,5,2,,3
274439,25-OCT-11,24-OCT-11,Ruth,,en,174.92.28.223,rolfe.burger@bell.net,13744580,000000120768592,1,1,"Your CSR was not helpful.  I asked for a supervisor.  I was left on hold, a supervisor never picked up the phone.  After it rang about a hundred times, I gave up.

I am going to find a new provider, I am sick of Bell.",1
274440,25-OCT-11,24-OCT-11,Mohamed,,fr,184.144.152.246,lionr@sympatico.ca,13741648,000000120765965,1,1,,3
274441,25-OCT-11,24-OCT-11,Seshadri,,en,204.101.237.139,forster.patton@sympatico.ca,13738992,000000120757109,1,2,"No help given , still no internet connection. Many hand offs to different reps, with no reseloution to my problem
",2
274442,25-OCT-11,24-OCT-11,Hadhemi,,fr,174.93.199.214,rosydes@sympatico.ca,13744662,000000120759737,4,5,,3
274443,25-OCT-11,24-OCT-11,Danielle,,en,67.68.42.226,tracey110@sympatico.ca,13745958,000000120762315,5,4,It shouldn't take 3 calls to get written confirmation that reflected wat was originally agreed upon verbally.,3
274444,25-OCT-11,24-OCT-11,Nasra,,en,174.95.7.119,chavestrans@sympatico.ca,13737368,000000120762799,5,5,"Your rep Nasra was amazing and I was extremely pleased that I got a rep that was located in Canada and spoke very well that I could understand every suggestion she made.  She was very knowledgeable, professional, patient and could and did respond better to my problem, than if I had gotten one of your reps located in a foreign country, whose culture and method of handling problems may not be as patient or understanding.  I mentioned at the outset that I was a senior, not computer proficient and in addition I had a hearing impairment.  She was understanding/professional and I did not detect any frustration on her part in possibly dealing with someone who is not that knowledgeable about some of the basic functions of the computer.  My hope is that in the future, if I do have to get help from Bell that I do get a Canadian representative to deal with.  There is definitely a difference in the level and quality of service provided if  your reps are Canadian based and trained.  Thank you.
Claudette Chaves",5
274445,25-OCT-11,24-OCT-11,John,,en,67.68.34.46,mmadgett@sympatico.ca,13742872,000000120761056,5,5,,4
274446,21-OCT-11,16-OCT-11,Simon,,fr,174.95.248.138,frisoti@sympatico.ca,13642038,000000120591513,1,1,mon courriel sortant ne fonctionne pas,3
272951,22-OCT-11,21-OCT-11,Naveed,,en,70.30.60.192,jklaur@sympatico.ca,13714718,000000120722435,4,4,"It was very difficult to understand the person with his accent. The one thing you could do is hire english speaking people to help english speaking people fix their problem. If I was elderly, I would never have been able to understand or follow this person's instructions.",4
272952,22-OCT-11,21-OCT-11,Aroua,,fr,174.93.244.192,sergeob@sympatico.ca,13720278,000000120701913,5,5,,5
272953,22-OCT-11,19-OCT-11,Vijaya,,en,70.29.14.111,vanrooyen@sympatico.ca,13692958,000000120674028,2,2,Contact needed more experience,4
272954,22-OCT-11,15-OCT-11,Victor Gabriel,,en,74.15.77.22,ger-mer@bell.net,13632530,000000120568742,5,5,,5
272955,22-OCT-11,21-OCT-11,Med nejib,,fr,174.91.188.190,alain.beliveau@sympatico.ca,13708962,000000120721945,3,4,,3
272956,22-OCT-11,21-OCT-11,Alonia,,en,69.158.142.137,ginas1@sympatico.ca,13713298,000000120709024,4,4,answer the phone quicker long waits to get problems solved.,4
272957,22-OCT-11,21-OCT-11,Timothy,,en,63.135.23.210,dneeley@sympatico.ca,13711984,000000120723141,2,4,after talking to about 4 people in the last 4 months you would think canceling a service would be easy but like normal nothing is easy with Bell. No wonder people leave bell. Still trying to get my Mobile fixed but also month after month you call back and talk to 4 different people to finaly get to someone that can help you and then you find out next month that it realy did not get resolved. If I was not in a contract with mobile I would cancel that to.,1
272958,22-OCT-11,17-OCT-11,Rene Jose,,en,174.95.189.237,j.macpherson1@sympatico.ca,13654114,000000120600989,4,4,,5
272959,22-OCT-11,19-OCT-11,Elsy,,en,70.53.31.45,r.buckley@bell.net,13690122,000000120651315,2,4,"I spoke to approx. 6 people (from  the Phillipines, Central America, Toronto, Tunsia, Lindsay, Ontario and India  and each time I had to press a million buttons and relate my request from scratch. A huge waste of my time !  All were very polite, but each time the left hand did not seem to know what the right was doing. The tech (who was supposedly booked to connect my  Internet did not show up ( he never got the request). It was an annoying waste of time  since I had waited all afternoon, had cancelled appointments to accommodate your schedule.  The boy from Lindsay. Ont.  the lady from The Phiillipines and especially Elsy from Central America were very helpful. Finally my system is working, but, what a hassle and a huge waste of my time.  Your system of call centers is bizarre .",3
272960,22-OCT-11,21-OCT-11,Maria,,en,184.147.40.26,lkillam@sympatico.ca,13716202,000000120718405,5,5,"Your internet agents are the ONLY thing that is keeping me with Bell.  I have already cancelled by cell with you and I am no seriously considering cancelling my home phone with you.  I am tired of being mislead and lied to with you people.  Your internet is great but the rest is the worse. I am 61 years old and said I would never leave Bell, but you are leaving me absolutely no choice.  My answer to number 4 is for internet only.  For all other services I would never recommend you to anyone.",5
272961,22-OCT-11,21-OCT-11,Andrew,,en,184.146.145.183,jpearston@sympatico.ca,13715072,000000120714300,1,2,Asin the previous call the problem is that you continue to offer better deals to attract customers of other providers than you offer to existing Bell customers,2
272962,22-OCT-11,21-OCT-11,Stephanie,,fr,70.55.145.44,pierrette.colombier@sympatico.ca,13718846,000000120713309,5,5,"Pour le moment je suis très satisfaite du service et des informations donnés.

Lundi 24 octobre des changements doivent êtres apportés à mon ordi, j'espère que tout sera conforme à ma demande.  Merci.",5
272963,22-OCT-11,21-OCT-11,Stephanie,,fr,70.55.145.44,pierrette.colombier@sympatico.ca,13718847,000000120713309,5,5,"J'ai eu toutes les réponses à mes questions.  Merci.

Lundi, le 24 octobre, des changements doivents êtres apportés à mon ordi, j'espère que tout sera conforme à ma demande.  Un grand merci.",5
272964,22-OCT-11,15-OCT-11,Joan,,en,70.48.237.16,Kathallan@bell.net,13629146,000000120567760,5,5,We had to make many calls to get our internet hooked up again.  Bell disconnected us.  Since we are technically challenged it caused us a lot of distress.,4
272965,22-OCT-11,21-OCT-11,Sarra,,fr,70.29.152.178,rlagrois@sympatico.ca,13719558,000000120711437,4,5,,4
272966,22-OCT-11,16-OCT-11,Paul,,fr,65.94.87.188,levesque.pero@sympatico.ca,13643948,000000120590381,5,5,"il a réglé mon probl`me toutefois dans les dernier mois c,est la troisième fois que je dois partir mon internet à zéro?????",4
272967,22-OCT-11,20-OCT-11,Erika,,en,65.92.115.80,luloffcghp@sympatico.ca,13702246,000000120676708,3,2,"You shouldn't have screw up my billing for a simple modem upgrade. Hope this problem is corrected this time, it's my third or fourth time trying to solve it!!! signed very unhappy customer..",2
272968,22-OCT-11,21-OCT-11,Francis,,en,64.228.88.85,levyf@sympatico.ca,13715992,000000120717446,5,5,,5
272969,22-OCT-11,21-OCT-11,Rudolf,,fr,174.92.190.141,jccharp@bell.net,13714394,000000120718153,5,5,"J'ai déjà eu recourt à des services similaires de votre part et parfois j'avais de la difficulté à comprendre le technicien qui me servait (accent étranger, ceci dit sans être xénophobe). Malgré que celui-ci avait un accent anglais, je le comprenais très bien. ( même qu'il s'excusait de la qualité de son français que je trouvais pourtant excellent). De plus, quand il n'était pas sûr de la solution à apporter, il a consulté un collègue ou un supérieur afin de résoudre le problème qui effectivement fut résolu à mon entière satisfaction. C'était la troisième fois que j'appelais pour ce problème et cette fois il été réglé.
Le technicien qui m'a répondu cette fois s'appelle Rudolf #6047963 et d'ailleurs c'est le seul qui m'a donné son numéro pour l'identifier.",5
272970,22-OCT-11,20-OCT-11,Harjeeth,,en,209.226.103.90,davehull@sympatico.ca,13697110,000000120684963,1,1,"He did not know what to do about our issue.  Why are they tech supports????   They need more training on what to do,.",2
272971,22-OCT-11,21-OCT-11,Nathan,,en,184.145.111.228,viateur51@sympatico.ca,13721702,000000120721825,4,4,"In reality nothing, Nathan was very helpful",4
272972,22-OCT-11,17-OCT-11,Nicole,,en,74.15.35.58,dan.dian@sympatico.ca,13650910,000000120607977,4,5,,5
272973,22-OCT-11,19-OCT-11,Lucas,,en,69.158.142.250,phuston@sympatico.ca,13689872,000000120660902,4,4,"Get your billing people to quit making mistakes. 
This way I would not have to call you at all. I am glad my billing isn't like yours.",2
272974,22-OCT-11,18-OCT-11,Cesar,,en,70.53.21.136,isabelkinnear@sympatico.ca,13669778,000000120622117,3,1,Internet has to be fixed quickly. A repair to a phoneline should not have your internet port closed.,3
272975,22-OCT-11,19-OCT-11,Venkatesh,,en,70.54.155.200,ernella@sympatico.ca,13682937,000000120661760,5,4,,5
272976,22-OCT-11,21-OCT-11,Armando,,en,74.14.213.113,azlatar@sympatico.ca,13709584,000000120703169,5,5,"Nothing, the technician answer all my questions.",5
272977,24-OCT-11,21-OCT-11,Lila,,en,184.148.174.26,craig.languay065@sympatico.ca,13711208,000000120708853,1,1,survey someone who called for your help,1
273441,22-OCT-11,21-OCT-11,Matthew,,en,69.90.180.203,bpursley@sympatico.ca,13710166,000000120705447,3,2,the rep was friendly enough just did not resolve my issue completely to my satisfaction he missed a item to be credited back and miscalculate one and was short changed,3
273442,24-OCT-11,23-OCT-11,Suresh kumar,,en,174.95.97.252,rramsay@sympatico.ca,13734106,000000120745938,5,5,,5
273443,24-OCT-11,22-OCT-11,Chekib,,fr,184.145.217.225,stphane.sylvestre@sympatico.ca,13727734,000000120735999,3,2,"j'aurais bien aimé que le conseiller me propose un nouveau mot de passe au nouveau branchement du modem que Bell a décidé de me faire parvenir. Je ne comprend pas pourquoi mon mot de passe (qui a toujours été le même depuis que je suis avec Bell) n'est plus actif. En aucun temps (de mémoire) j'ai eu un échange à cet effet. Je me suis permis de reprendre un appel de service le lendemain et voila que l'on me propose sur le champs une solution, nouveau mot de passe et tout se fait rapidement ce qui m'a permis de brancher le nouveau modem.",4
273444,24-OCT-11,21-OCT-11,Nicole,,en,65.92.175.56,bettyandvern@sympatico.ca,13709878,000000120703884,5,3,"informed that there was to be a upgrade to my high speed internet, not receive a package without previous notice.",4
273445,24-OCT-11,23-OCT-11,Niyaz,,en,70.48.228.91,ken.ryan@sympatico.ca,13731932,000000120750973,1,1,"I realize that those who work on the weekends are probably not as experienced as those who work full time, but this was ridiculous.
I asked to suspend my internet service as of October 29, because I was going to Florida for the winter. First he said it would cost $10 a month for the suspension, when I said that I didn't pay anything last year, he put me on hold to check with his ""supervisor"" then he said that it would cost just $10. fo the whole time it was suspended.  Then he tried to input the suspension into the system.  He put me on hold for 15 minutes and then said he was unable to complete the order. All together I was on the line with him for almost 25 minutes - without success.",3
273446,24-OCT-11,16-OCT-11,Josue,,en,68.179.30.37,fluffy55@bell.net,13641948,000000120583798,4,4,,3
273447,24-OCT-11,23-OCT-11,Gilberto Jose,,en,76.67.98.245,rdarzinskas@sympatico.ca,13733866,000000120753892,5,5,nothing,5
273448,24-OCT-11,23-OCT-11,Dorsaf,,fr,184.145.158.143,simone.pelissier@sympatico.ca,13734436,000000120747096,5,5,Je suis satisfaite ,5
273449,24-OCT-11,23-OCT-11,Alejandro,,en,70.53.46.215,jonicacarr@sympatico.ca,13731708,000000120750274,3,4,Rep need more familiarity with Ipod or Iphone,3
273450,24-OCT-11,20-OCT-11,Annie,,en,74.14.1.96,ptoliver@sympatico.ca,13705088,000000120678218,3,4,"My biggest complaint is the length of time sitting with the phone stuck to my ear waiting to speak to an agent.
You should change your waiting system so that when someone phones in, and an agent is not available, that person is automaticaly put on the list and they can then hang up . Your system would then phone them back when there turn comes up . I suggest this because I spent twenty minutes last time I called waiting for an agent. I believe that a lot of people would agree with this idea.
Yours, Tony Oliver",4
273451,24-OCT-11,23-OCT-11,Claudia,,en,174.95.235.227,cav2@sympatico.ca,13729466,000000120744696,5,5,Everything was very well,5
273452,24-OCT-11,13-OCT-11,Budala,,en,184.144.131.181,johnwlewis@sympatico.ca,13609396,000000120528042,3,3,,3
273453,24-OCT-11,23-OCT-11,Nandhini,,en,70.27.160.166,sams@sympatico.ca,13734212,000000120750680,3,3,Unfortunatly the problem was not able to be resolved & not any fault with Bell. We were trying to empty all info from my old computer & thought there may have been a shorter way but that was not so.  The CSR was very polite & did do her best to help us.,5
273454,24-OCT-11,23-OCT-11,Jhon,,en,70.48.1.229,loyalisttkd@sympatico.ca,13732386,000000120747853,5,5,nothing,5
273455,24-OCT-11,23-OCT-11,Faqria,,en,184.144.45.145,jpshebnicky@sympatico.ca,13731752,000000120748450,5,5,I am a senior and know how to use the computer but not how to fix it.  The accent was a bit of a problem and I had to request her to repeat her instructions.  I have also received an email about getting these services for 6.00 a month.  We have been Bell customers for 45 years a feel we have earned this service.,5
273456,24-OCT-11,21-OCT-11,Mahender,,en,184.145.77.20,lou.avarello@sympatico.ca,13716296,000000120716653,4,4,,4
273457,24-OCT-11,21-OCT-11,Erick,,en,70.53.84.65,sueherd@bell.net,13720942,000000120722610,5,3,,5
273458,24-OCT-11,23-OCT-11,Jose,,en,70.27.105.46,loweena.dean@sympatico.ca,13732382,000000120751601,5,5,I spoke to a tech named Carlos.  He was wonderful.  Carlos fixed my problem very quickly.  Thanks You Carlos.,5
273459,24-OCT-11,20-OCT-11,Hector,,en,70.24.69.76,king.anne@sympatico.ca,13701386,000000120681132,5,5,,5
273460,24-OCT-11,18-OCT-11,Gilberto Jose,,en,65.93.103.139,graham460@sympatico.ca,13669088,000000120642141,5,5,It was all great,5
273461,24-OCT-11,23-OCT-11,Rene Jose,,en,69.158.30.211,gisele.gauthier@sympatico.ca,13730792,000000120744717,5,5,NA,5
273462,24-OCT-11,21-OCT-11,Eduardo,,en,70.27.128.124,hgregg@sympatico.ca,13713768,000000120715584,2,1,"Following your server change my business email does not function. Your representatives were no help with my situation. In fact I am in a worse position than when I started. See also 120712682, 120708540 ",
273463,24-OCT-11,23-SEP-11,William,,en,65.94.172.171,CarolOlshefsky@sympatico.ca,13365776,000000120099046,5,5,"Wiliam was unable to help me since my computer was about to crash, he was very honest and told me to get a tech.",5
273464,24-OCT-11,23-OCT-11,Elizabeth,,en,65.94.97.3,fowles@sympatico.ca,13730544,000000120746294,5,5,"No complaints, sevice was excellent, staff patient and very helpful.",5
273465,24-OCT-11,20-OCT-11,Pau,,en,70.31.27.78,hankdatank@sympatico.ca,13699390,000000120683400,4,3,"I WAS GIVEN TWO DIFFERENT DAYS FOR YOUR WORKMEN TO COME TO MY HOUSE.THE TELEPHONE AGENT GAVE ME ONE DATE AND EARLIER IN THE DAY YOUR PHONE SYSTEM GAVE ME A DIFFERENT DATE???
",4
273466,24-OCT-11,22-OCT-11,Elvis Francisco,,en,64.231.100.89,cmloewen@bell.net,13723482,000000120736711,5,5,Everything was fine thankyou,5
273467,24-OCT-11,23-OCT-11,Ines,,en,74.12.137.102,loganmit@sympatico.ca,13732340,000000120744935,5,5,nothing really. Ines was very patient and I felt in good hand with her as she knew how to solve my problem quickly.  ,5
273468,24-OCT-11,23-OCT-11,Elmer,,en,67.68.32.243,glaser.j@sympatico.ca,13730800,000000120752731,5,5,,5
273469,24-OCT-11,17-OCT-11,Juan,,en,206.172.191.105,Vmachen@bell.net,13647984,000000120594222,1,1,Knowing the FACTS and NOT lying and NOT saying we agreed to soemthing we did NOT agree to. In fact the SERVICE was a complete JOKE.ONE pack of lies after another. I was passed back and forth daily ($28 on cell phone use)  to about 20 different people. Your company is the WORST on earth to deal with.YOU do not care and your employees wherever they are do not care either! IF the Cdn Govt allowed  USA carriers to operate here you would be out of business OVERNIGHT!,1
273470,21-OCT-11,20-OCT-11,Melvin,,en,174.94.36.114,susan.salvatore@sympatico.ca,13707002,000000120676407,5,4,,4
272465,18-OCT-11,17-OCT-11,Chandler,,en,70.27.171.117,fspencer@sympatico.ca,13652748,000000120611001,1,1,"I have left complaints with Anthony xy448- Chandler XN512 and Ron EX 93723 and now I face a $15.00 charge for returning a modem that I did not know I was receiving if not returned in 15 days. I have been fighting with Bell for 15 days now.Ron stated no $75.oo would apply if I returned it asap even though the 15 are past. I know this charge  will get on my next bill due to time passing before you get modem and the fight will start all over again.
I am not happy at all.
Frank Spencer   705-788-9865",1
272466,18-OCT-11,15-OCT-11,Eduardo,,en,174.94.37.184,b.riordan@sympatico.ca,13630040,000000120578972,5,5,"    I was suprised at the technology, and Eduardo's easy access to test the line to my house from the telephone pole to the local transformer and his quick diagnosis  from so very far away:  India?  He called Bell Canada repair, and they conacted me.  A lineman came and did all the repairs between the pole and the transformer, All outside too.  He connected to two new lines on the 'bundle' and now it works so very well.  It even improved my FAX performance.  I got a double dish of Improvements.  So very well done.  That's why I have always stuck with BELL ever since I had a phone.  My most sincere thank you to the best phone company on Earth! ",5
272467,18-OCT-11,17-OCT-11,Mehdi,,fr,70.49.67.89,jeannine.l@sympatico.ca,13654536,000000120620183,5,5,,3
272468,18-OCT-11,17-OCT-11,Sujay,,en,70.29.109.152,bryan.thomson@sympatico.ca,13649708,000000120616121,5,5,Nothing.  WEll done!,5
272469,18-OCT-11,17-OCT-11,Ruth,,en,70.49.188.197,kabrunsveld@sympatico.ca,13655388,000000120620902,3,4,"Not have me need to call the second time.  This representative did great but the lady I spoke to earlier in the day said she ""fixed"" my problem.  When I asked her to note what was done on my file in case it happened again she assured me there was no need as I would not have any more problems with my modem.  Turns out it was a recalled power cord problem perhaps Bell could do something to compensate me for my troubles because of a problem with equipment supplied by Bell.  I had to spend another 30+ minutes on the phone with a tech agent before he could determine that I was worth a technician coming to my home to fix the problem because the first agent couldn't note my problem to save me going thru the same steps the second time.",3
272470,18-OCT-11,17-OCT-11,Andrea,,en,67.71.151.26,bobmiddlemiss@sympatico.ca,13649494,000000120610580,5,5,,5
272471,18-OCT-11,17-OCT-11,Souhail,,fr,50.100.104.123,despres.hebert@sympatico.ca,13651384,000000120618911,5,5,,5
272472,18-OCT-11,17-OCT-11,Douglas,,en,65.95.49.6,smitty7@sympatico.ca,13661588,000000120604151,4,5,Wait time between going from 310BELL billing dept to internet billing dept,4
272473,18-OCT-11,17-OCT-11,Chris,,en,65.95.49.6,smitty7@sympatico.ca,13661590,000000120603110,3,4,slow slow slow slow I spent 40 mins from the time I called 310BELL - Rep said he kept having computer issues his program wouldnt recognize my address for promotions?,4
272474,18-OCT-11,11-OCT-11,Luis,,en,70.26.79.100,milansusnjar@sympatico.ca,13583444,000000120484375,5,5,,5
272475,19-OCT-11,16-OCT-11,Sunhith,,en,67.71.124.230,oggdix@sympatico.ca,13645290,000000120582832,4,5,Had the installer warn us what would happen the first time the computer is shut daow and apparently subsequently each time that the computer is down for 3 or more days in a row!!!!!!,3
272476,19-OCT-11,12-OCT-11,Paul,,en,74.14.0.175,wefindit@bell.net,13602714,000000120489664,4,4,Paul just transferred my call to a female operator who delivered exceptional service,4
272477,19-OCT-11,18-OCT-11,Edgar,,en,184.147.124.41,jjmcavoy@sympatico.ca,13670502,000000120638007,4,4,,4
272478,19-OCT-11,18-OCT-11,Teri,,en,76.71.148.188,sandrasch@sympatico.ca,13676130,000000120627480,5,5,,5
272479,19-OCT-11,17-OCT-11,Rim,,fr,69.157.180.205,laportellucien@sympatico.ca,13656100,000000120605355,1,1,"Premièrement, essayer de comprendre mon besoin.
Deuxièmement, se dire que le client n'a pas la même connaissance technique que votre conseiller.
Troisièment, plutot que de faire attendre le client 60 minutes sur la ligne, aller chercher la réponse auprès du superviseur et offrir de rapprler le client.",2
272480,19-OCT-11,18-OCT-11,Sajid,,en,70.24.214.63,johnde@sympatico.ca,13670752,000000120623318,5,4,"close the India call center
Keep the the Salvador - Great assistance on two occasions - they are friendly, positive and seem to know what they are talking about. Thank you",5
272481,19-OCT-11,17-OCT-11,Sarra,,fr,69.157.180.205,laportellucien@sympatico.ca,13656098,000000120606190,5,5,"Approche client impeccable.
",5
272482,19-OCT-11,17-OCT-11,Mohamed,,fr,69.157.229.94,d.bergeron008@sympatico.ca,13650814,000000120620730,5,5,,5
272483,19-OCT-11,18-OCT-11,Melvin,,en,70.50.32.254,reidje@sympatico.ca,13675326,000000120622969,2,1,I cannot blame my dissatisfaction totally on your service rep since I am in the process of learning how the technical issues work .... but between us I was still not able to do what I wanted to do ... ,3
272484,19-OCT-11,18-OCT-11,Cristy,,en,64.231.82.107,cdblack@bell.net,13666096,000000120630797,4,4,Nothing. It exceeded expectations of the outcome I had imagined.,4
272485,19-OCT-11,18-OCT-11,Houcine,,fr,70.48.55.122,nic.forget@sympatico.ca,13674052,000000120625706,5,4,"que touteles personnes que vous entrainer dise tous pareils l as j ai ete sastisfaite mais je verrais le mois prochain si s est fait j ai des problemes avec bell a tout les 2 mois 
merci",3
272486,19-OCT-11,18-OCT-11,Karina,,en,70.31.11.111,warriorchief@sympatico.ca,13678018,000000120625043,5,5,Know more about bell and how to correct problems or speak English better.,5
272487,19-OCT-11,15-OCT-11,Khan,,en,70.24.16.182,kpower1016@sympatico.ca,13634406,000000120577192,1,1,do your job,1
272488,19-OCT-11,18-OCT-11,Kate,,en,207.164.79.53,ohsm@bell.net,13674320,000000120630757,5,5,ENSURE NEW CLIENTS ARE AWARE OF ALL UNDERLYING CHARGES THAT ARE APPLICABALE EVEN IN PROMOTIONS.,5
272489,19-OCT-11,18-OCT-11,Christopher,,en,174.91.173.48,cmgackstetter@sympatico.ca,13666510,000000120629314,5,5,Everything is fine.,4
272490,19-OCT-11,14-OCT-11,Rym,,fr,67.71.24.136,yvonroy_@sympatico.ca,13628892,000000120542298,4,4,,4
272491,19-OCT-11,11-OCT-11,Stephanie,,fr,70.48.25.221,lrfb@bell.net,13582248,000000120465831,3,5,"depuis que je suis avec vous , il y a toujours des changements et il faut à chaque fois téléphonner, je n'aime pas cette situation , et si cela se reproduit , je vous avise que j'irai ailleurs. Ceux qui nous répondent, sont compétent et ne peuvent que suivre les directives .",2
272492,20-OCT-11,12-OCT-11,Houcem,,fr,132.204.204.53,bryna.shatenstein@sympatico.ca,13591138,000000120499222,3,5,Le préposé senior m'a proposé une solution à un problème pour lequel j'avais parlé à 6 personnes différentes aux cours de plusieurs semaines. On aurait pu me faire part de la solution au début de mes appels. Je connais plusieurs personnes aux prises avec le même problème et personne ne leur a offert une solution. ,3
272493,18-OCT-11,17-OCT-11,Sulochana,,en,174.89.64.161,bambams@sympatico.ca,13649052,000000120601985,5,5,,5
270873,20-OCT-11,19-OCT-11,Justine,,en,67.71.125.83,rick090@sympatico.ca,13690564,000000120669713,3,4, one person to handle  all inquiries like tv internet home phone and cell phone. i still have to contact tv reps and cell phone reps  lot of time on phone. your people were great but they could only perform their specialized service.  BELL should contact loyal existing customers and offer promotions  instead of me having to call and whine. i hope im as happy with your cellular and tv rep when im finished my cost reducing mission. i still dont think i should have to pay for a modem.,5
270874,20-OCT-11,18-OCT-11,Cesar,,en,64.231.82.85,goudreau28@sympatico.ca,13669062,000000120640796,2,1,Train your techs better instead of getting a different answer for the same problems.,
270875,20-OCT-11,30-SEP-11,Reuben,,en,70.24.161.136,veronica.granger071@sympatico.ca,13465722,000000120246922,3,3,,3
270876,20-OCT-11,19-OCT-11,Elmer,,en,64.231.55.49,i_bburns@sympatico.ca,13684488,000000120674076,5,5,not a thing - your technician was most helpful and extremely pleasant.  I  believe his name is Elmer and he should be commended.,5
270877,20-OCT-11,19-OCT-11,Melinda,,en,70.31.1.51,mparra949@bell.net,13688780,000000120665339,2,,,
270878,20-OCT-11,19-OCT-11,Jessa,,en,184.146.116.179,abdoolkhan@sympatico.ca,13678872,000000120649006,5,5,not to wait so long on the phone..it took about 24 mins...,5
270879,20-OCT-11,15-OCT-11,Karingula,,en,64.228.139.54,richard.lalonde9@sympatico.ca,13637238,000000120574131,4,4,"Wished that the Bell Internet Security software worked. Soon after rep remotely loaded the package, my netbook locked up then on reboot gave a blue screen error.",3
270880,20-OCT-11,17-OCT-11,Rebello,,en,64.231.0.12,wendy.newell@sympatico.ca,13663196,000000120615146,1,1,"listen to your customers and treat them with respect, after all we are paying for service and should not be treated like we are incompetant.  If we had technical knowledge of a computer, then we wouldn't need to speak with Sympatico.  Seriously thinking of leaving Bell and going with Rogers.  At least they listen!!!!",1
270881,20-OCT-11,19-OCT-11,Alexandra,,en,184.147.115.246,johncicchinelli@sympatico.ca,13685672,000000120672651,3,3,,4
270882,20-OCT-11,15-OCT-11,Sowjanya,,en,64.228.139.54,richard.lalonde9@sympatico.ca,13637240,000000120579707,4,1,"Rep was very helpful, when done it appeared the problem solved but soon after same blue screen error as before. Finally deleted Bell Internet Security program and downloaded MS Security Essentials. Expect to eventually  migrate to it on all my PCs.",3
270883,20-OCT-11,17-OCT-11,Karen,,en,65.95.146.96,btnicholson@bell.net,13649734,000000120598934,5,5,"Nothing, great job Karen! Helpful, personable and professional. ",5
270884,20-OCT-11,17-OCT-11,Ahmed,,en,74.12.173.54,wthomson6@sympatico.ca,13663334,000000120598331,3,1,fix the problem,1
270885,20-OCT-11,19-OCT-11,Nizar,,fr,67.68.179.69,f.camire@sympatico.ca,13683040,000000120673330,5,5,configurer mon adresse hotmail,5
270886,20-OCT-11,19-OCT-11,Sarah,,fr,70.29.232.64,ginetteoneil@bell.net,13683742,000000120655481,5,5,rien d'autre tout était parfait,5
270887,20-OCT-11,19-OCT-11,Brett,,en,70.49.177.243,j.s.gibbons@sympatico.ca,13684708,000000120660134,4,,"Follow through with the issue when I first called in May 2011 and then again in August 2011.
",
270888,20-OCT-11,18-OCT-11,Hakim,,fr,70.26.232.32,barrettecusson@bell.net,13665099,000000120644749,5,4,,5
270889,20-OCT-11,19-OCT-11,Gabin,,fr,65.94.189.94,juliebeaudin@bell.net,13685974,000000120655627,5,5,,4
270890,20-OCT-11,19-OCT-11,Melvin,,en,174.95.246.247,ron.dufour@sympatico.ca,13690860,000000120651970,5,5,"All questions were answered

Would like a reduction in amount I pay each month",5
270891,20-OCT-11,19-OCT-11,Larissa,,en,76.69.135.146,norgrant@sympatico.ca,13689294,000000120654334,5,4,I don't think there is anything you could've done better - right now the computer seems to be working fine.,5
270892,20-OCT-11,19-OCT-11,Grant,,en,184.147.59.153,robin.robbins@sympatico.ca,13690756,000000120668401,5,4,,4
270893,20-OCT-11,19-OCT-11,Venkat,,en,174.92.85.119,georgejudy@sympatico.ca,13683618,000000120656639,5,5,,4
270894,20-OCT-11,19-OCT-11,Katrina,,fr,69.159.139.29,jos.berube@sympatico.ca,13685752,000000120657664,5,5,Garder mon forfait au même prix sans que je sois obligé d'appeler.,4
270895,20-OCT-11,19-OCT-11,Jamila,,fr,70.30.208.112,francoisedube@sympatico.ca,13683304,000000120650977,3,4,Répondre simplement à ma question aurait été plus efficace.,4
270896,20-OCT-11,14-OCT-11,Daniella,,en,70.27.98.51,worobec@bell.net,13628760,000000120546839,5,5,Can't think of anything right now.,5
270897,20-OCT-11,18-OCT-11,Karingula,,en,69.158.136.33,nancy.rae@sympatico.ca,13673870,000000120630238,4,4,,4
270898,20-OCT-11,19-OCT-11,Julie Anne,,en,70.27.14.98,fred.gunia@sympatico.ca,13683330,000000120672625,5,5,Everything went well. In my view there is nothing else shee could have done better. ,5
270899,20-OCT-11,19-OCT-11,Budala,,en,76.68.130.40,randy.southen@sympatico.ca,13690252,000000120652474,5,5,I have some difficulty with accents. A minor point.,4
270900,18-OCT-11,17-OCT-11,Samia,,fr,76.67.198.246,qpr292@sympatico.ca,13659890,000000120604647,4,1,Résoudre ma demande de corriger une fausse information retrouvée sur Mon Profil de Mon service internet,4
270901,18-OCT-11,15-JAN-11,Jan,,en,64.229.99.198,ymignotte@sympatico.ca,10685229,000000114402909,1,1,"I was promised a new modem, because IHAVE AN OLD MODEL.  \I WAS ALSO TOLD IT WOULD BE FREE W/O SHIPPING COST.  NOTING ARRIVED AS YET.  I THINK IT WAS A BOGUS OFFER.  CANNOT TRUST BELL",1
270902,18-OCT-11,17-OCT-11,Brady,,en,70.29.6.92,gerry.davenport@sympatico.ca,13652988,000000120600203,4,4,"It was greatly appreciated that I was at last able to speak to a Bell CANADA representative that spoke clear, concise and complete English and if I was a betting man, I bet actually was a CANADIAN. It appears Bell Canada is FINALLY employing the right people NOW!",4
270903,18-OCT-11,17-OCT-11,Haricharan,,en,70.52.23.71,n.priftakis@sympatico.ca,13658658,000000120600640,5,4,,4
270904,18-OCT-11,17-OCT-11,Manel,,fr,76.67.88.217,deliguin@sympatico.ca,13651306,000000120608396,5,5,"Je n'ai rien a dire sur le service recu.  La représentante a été courtoie, gentille et tres agréable a parler avec.  Merci ",5
270905,18-OCT-11,17-OCT-11,Marco,,fr,76.65.164.88,jeanleon@sympatico.ca,13654528,000000120603741,3,4,Tenir vos dossiers à jour.,4
270906,18-OCT-11,17-OCT-11,Sofien,,fr,70.27.189.62,lulumoe.durocher@sympatico.ca,13656877,000000120619876,5,5,impossible très bon sevice,5
270907,18-OCT-11,17-OCT-11,Elizabeth,,en,184.147.39.162,l.kerner@sympatico.ca,13655964,000000120599251,5,5,,4
270908,18-OCT-11,17-OCT-11,Estephania,,en,76.68.139.156,robert.brewster@sympatico.ca,13660476,000000120602627,5,5,,5
270909,18-OCT-11,17-OCT-11,Saifuddin,,en,70.54.143.17,white.family@sympatico.ca,13663228,000000120615345,1,1,Have tech staff that is trained properly,1
270910,18-OCT-11,17-OCT-11,Hanene,,fr,65.95.12.35,pier.senec@bell.net,13659606,000000120595512,5,5,"Je dois admettre que depuis la dernière année, les conseillers semblent plus courtois, mieux formés.",5
271430,20-OCT-11,18-OCT-11,Juan,,en,65.95.211.21,m_rau_dr@bell.net,13672448,000000120644465,5,5,nothing,5
271431,20-OCT-11,19-OCT-11,Khan,,en,70.49.159.84,sean.struthers@sympatico.ca,13691388,000000120673823,4,5,,4
271432,20-OCT-11,19-OCT-11,Sowjanya,,en,70.54.71.237,lloyd.symons@sympatico.ca,13687092,000000120670776,1,1,Fix my problem !,1
271433,20-OCT-11,18-OCT-11,Lobna,,fr,65.92.159.165,kmdc@bell.net,13671456,000000120623985,1,1,,1
271434,20-OCT-11,14-OCT-11,Akrem,,en,69.159.100.231,sandra7027@sympatico.ca,13626962,000000120560248,1,1,Listen to your customer for a start. Not have them leave work early for a technician to come over and NOT show up. Not have your customers have to place repeated calls to various numbers (always transferred) to handle the one and the same issue. Your customer service is making a great case for your customers to transfer to Videotron.,1
271435,20-OCT-11,19-OCT-11,Jose,,en,76.67.73.56,rprete@bell.net,13690968,000000120655117,5,5,,5
271436,20-OCT-11,19-OCT-11,Marouen,,fr,50.100.110.77,cybelle1@sympatico.ca,13681576,000000120673496,4,4,jai eu de laide de la tunesie toujours tres bon services bravo----,5
271437,20-OCT-11,07-OCT-11,Adel,,fr,70.24.232.44,thinh1960@bell.net,13550604,000000120419064,3,3,courtoisie et repondre au question correct au client quand le client est pas au courant ou informer par la compagnies cela c est pas du professionel  ,3
271438,20-OCT-11,18-OCT-11,Shinoj,,en,65.95.251.100,tracyandwilli@sympatico.ca,13677624,000000120633145,3,2,"The technicians said they found a problem and fixed it, but today it's acting up again.",3
271439,20-OCT-11,18-OCT-11,Alex,,en,76.67.150.252,georgettegitaanto@bell.net,13668816,000000120634779,5,5,"Nothing.  I received everything that I requested and more...I received an email from my sister.  When I opened it I realized it was a pirated email.  I then received an email from my same sister claiming that she opened the email she received thinking it was from a lady friend of hers, to realize it was pirated (which sent emails to all our contact lists).  We were subsequently informed by Bell our account had been blocked, that this was a bogus email which created repeat emailing of each one of us who had received this specific email and by opening it, it automatically sent this that email to each of our own contact lists which was more than embarrasing since the sender name was the person who received it.  I did not know what had happened, but it took almost 2 hours to rectify my account as a result.  Alex took me through it step by step and I was very upset to think that this email was sent to my special contact list.  It was very embarrassing to say the least.  I was very proud of the work that Alex did and I commend him for taking the required time to fix this on my behalf.  Thank you, Alex.  Excellent job!!  ",5
271440,20-OCT-11,16-OCT-11,Asma,,en,69.157.122.51,rprada@sympatico.ca,13646138,000000120587614,1,1,This technician gave a wrong diagnosis to my problem. I almost sought the help of another IP. If it were not for the excellent help I recieved from another Technician I would not be recommending Bell to anyone.,4
271441,20-OCT-11,19-OCT-11,Srinivas,,en,67.71.11.95,bill.murtha@sympatico.ca,13680194,000000120661542,4,3,,4
271442,20-OCT-11,17-OCT-11,Josue,,en,184.151.63.155,fridtjofnansen@sympatico.ca,13652742,000000120608131,3,3,,4
271443,20-OCT-11,19-OCT-11,Sarah,,en,70.53.21.150,mar.bert@sympatico.ca,13687648,000000120666182,5,5,,4
271444,20-OCT-11,18-OCT-11,Jaime,,en,174.93.29.30,rhopkins100@bell.net,13675422,000000120643663,4,4,"nothing, it was very quick and friendly",4
271445,20-OCT-11,19-OCT-11,Kanni,,en,70.53.21.150,mar.bert@sympatico.ca,13687650,000000120667197,3,3,Kanni was very hard to understand because of her accent.,3
271446,20-OCT-11,19-OCT-11,Teri,,en,76.68.102.128,bhackett@sympatico.ca,13680160,000000120657030,5,5,Nothing Your people are very polite and pleasant and a wealth of information,5
271447,18-OCT-11,17-OCT-11,Alfredo,,en,70.54.143.17,white.family@sympatico.ca,13663226,000000120618519,1,1,Train your staff to understand how to solve basic problems.I am sure if your call centers would be in Canada my 3hr call would have taken 5 min to resolve.Your labour costs would have been much cheaper.,1
271448,18-OCT-11,14-OCT-11,Mohammed,,en,74.15.62.175,farmer_9@sympatico.ca,13620308,000000120538680,5,4,,4
271449,18-OCT-11,17-OCT-11,Amany,,fr,76.68.200.37,breault_9@sympatico.ca,13649598,000000120611592,4,4,"m'offrir un crédit supplémentaire ou un cadeau ou un service gratuit pour vous faire pardonner vos erreurs de facturation.  A chaque année c'est pareil, vous me charger des frais en trop et il faut que je vous rappelle plusieurs fois pour vous remettre à l'ordre.",2
271450,18-OCT-11,17-OCT-11,Nischal,,en,70.27.205.121,rdhellinga@bell.net,13660146,000000120619303,4,1,The wireless internet did not work when we hocked u with bell and it still does not work.,4
271451,18-OCT-11,17-OCT-11,Aria,,en,70.54.45.181,ghill@sympatico.ca,13653012,000000120611764,5,5,,5
271452,18-OCT-11,16-OCT-11,Melanie,,en,174.89.124.234,andrewstasik@sympatico.ca,13639932,000000120587968,5,5,,4
271453,18-OCT-11,16-OCT-11,Bilel,,fr,174.95.122.254,francine.parizeau@sympatico.ca,13641994,000000120587497,5,5,,5
271454,18-OCT-11,17-OCT-11,Mohamed,,fr,69.156.19.229,eliane.denis@sympatico.ca,13652016,000000120614084,5,3,Avoir une facturation plus facile a comprendre.Depuis juillet 2011 à chaque mois je communique avec un conseiller pour me faire expliqué ma facturarion avec les modifications que j'ai fait il est très dificile de comprendre de mois en mois et il y a erreur,3
271455,18-OCT-11,17-OCT-11,Marco,,en,76.69.53.185,kimberleymm@sympatico.ca,13655758,000000120618427,5,5,,5
271456,18-OCT-11,17-OCT-11,Elizabeth,,en,204.101.237.139,horn.doggie@sympatico.ca,13653750,000000120597356,5,5,"found out during the call why my bell tv service was disconnected at the end of september. Apparently the rep I spoke to on the phone in dept, did not forward to the bell tv department the retention offer I was given so they disconnected my tv service. When I called in they said there were notes. Come to find out the internet and tv department do not talk to each other. My retention offer is all in the internet department and they don't advise the tv dept. No communication in this communication company.",4
271457,18-OCT-11,17-OCT-11,Roy,,en,184.147.130.183,jstoner000@sympatico.ca,13655216,000000120605937,5,5,"nothing, very pleased.",5
271458,19-OCT-11,18-OCT-11,Houcine,,fr,70.55.86.184,lelisavenne@sympatico.ca,13671810,000000120640072,5,4,"La seule chose que je déplore c'est d'avoir affaire à des employés d'autres pays en l'occurence pour moi, un Tunisien. Je trouve que c'est une insulte à nos citoyens canandiens.",5
271459,19-OCT-11,18-OCT-11,Danny,,en,70.49.18.172,francis.bayne@sympatico.ca,13668486,000000120636540,5,5,nothing,5
271460,19-OCT-11,18-OCT-11,Oscar,,en,184.147.229.192,niknar@sympatico.ca,13674124,000000120646244,5,5,"I can't think of a thing. Oscar was amazing. In the process of solving my problem, he taught me more about my computer and things it can do for me. I was blown away by his knowledge and patience (with me). ",5
271956,20-OCT-11,17-OCT-11,Julio,,en,69.159.72.118,lynnvwilson@sympatico.ca,13656952,000000120617292,5,5,"I could have been told that my internet connection should have the phone number changed to the new number.  I was without interet for a few day.  However I have to tell you that your agent in El Salvador, Hoolio (sp?)was terrific - most helpful and very understanding and pleasant and followed through.  Also the agent who resolved this internet problem was also outstanding.  The girl who took my original order for a new phone was not, she confused me and wasn't very helpful.",4
271957,20-OCT-11,07-OCT-11,Isaac,,fr,65.92.164.109,gabjpl@sympatico.ca,13543190,000000120420379,5,5,,4
271958,20-OCT-11,14-OCT-11,Salvador,,en,70.49.82.221,lizmac1@sympatico.ca,13623550,000000120542096,4,4,"really nothing
",5
271959,20-OCT-11,18-OCT-11,Sowjanya,,en,174.93.82.224,jjdrury@sympatico.ca,13670498,000000120646510,5,5,,5
271960,20-OCT-11,19-OCT-11,Christina,,en,174.91.126.160,gvanstone@sympatico.ca,13684040,000000120664677,4,4,"My service with Christina was very good.
I am not happy that I have to phone for same issue every other month. I hope that I don't have to phone for same issue.",3
271961,20-OCT-11,19-OCT-11,Erika,,en,70.27.96.236,brucetripp@sympatico.ca,13680560,000000120653434,5,5,Lower the price,4
271962,20-OCT-11,19-OCT-11,Pascal,,fr,184.148.249.188,belkacemhocine@sympatico.ca,13680030,000000120670524,5,4,la derniere transaction ne pouvait être faite parce que l'ordi de l'agent ne fonctionne plus alors j'attend une confirmation de l'entente,4
271963,20-OCT-11,17-OCT-11,Sarra,,fr,184.144.189.254,mirela.barbu@sympatico.ca,13658212,000000120593519,2,1,"ma demande n'a pas été prise en considération. il a fallu que j,appele le jour suivante et apprendre que aucune agent n,a pas été faire la connexion Internet dont j,avais besoin. Service que j,avais avec vous mais que vous avez coupé sans etre avertie suite au annulation du service de telephonie residentielle.",1
271964,20-OCT-11,17-OCT-11,Mohamed Amine,,fr,184.144.189.254,mirela.barbu@sympatico.ca,13658214,000000120604528,1,1,"iil n""a pas pris le temps de v/rifier ma demande, j,avasi pris un rendez vous le jour suivante pour qu<un technicienne se deplace a Deux-Montagnes pour faire la liaison dont j,avais besoin pour mon Internet. Cette personne m<avais conseillé d'attendre. Je me suis rendue compte que ma demande n'avais pas été prise en consideration depuis 3-4 jours (vendredi soir le 14 novembre). Votre processus ne pas fiable et j,ai rencontre beaucoup d'incompetences.",1
271965,20-OCT-11,28-SEP-11,Leslie,,en,184.146.66.137,johnpereira@bell.net,13431714,000000120205082,5,5,"when in trouble i will call
",5
271966,20-OCT-11,19-OCT-11,Ayoub,,fr,65.92.133.188,ehe@sympatico.ca,13682748,000000120651601,5,5,,5
271967,20-OCT-11,27-AUG-11,Haythem,,fr,184.145.212.64,safrani@sympatico.ca,13040173,000000119468641,1,1,je n ai recu aucune aide et si j avais pas ete moi-meme ete jouer avec les fils je n aurais pas encore ma ligne telephonique 2 mois plus tard. vous n etes qu`une compagnie stupide incapable d`apprendre de ses erreurs. plus je pense a vous plus je devient en criss et plus j ai envie de vous flusher,1
271968,20-OCT-11,19-OCT-11,Rabeb,,fr,65.92.133.188,ehe@sympatico.ca,13682750,000000120650766,1,1,,2
271969,20-OCT-11,19-OCT-11,Amine,,fr,70.30.17.158,roberp@bell.net,13690682,000000120670858,5,4,Continuer le bon service a la clientele,5
271970,20-OCT-11,17-OCT-11,Teri,,en,184.145.88.227,rmendonca@sympatico.ca,13660436,000000120614317,5,5,reduce the time on hold,5
271971,20-OCT-11,16-OCT-11,Kyle,,en,174.91.70.46,vcalvin@sympatico.ca,13647258,000000120587766,4,5,"Nothing, It was very nice to talk to someone who speaks clear English without a heavy accent.",5
271972,20-OCT-11,19-OCT-11,Eric,,en,76.66.162.6,JeanneBoulanger4@sympatico.ca,13678602,000000120658226,5,5,The problem was resolved so that was OK.,4
271973,20-OCT-11,19-OCT-11,Brittney,,en,184.147.121.41,dollybandit@sympatico.ca,13682366,000000120670221,4,5,"If the charge for the modem had been removed completely, I would have been completely satisfied - I had not been informed of a one time charge when I accepted the offer of the new modem.",5
271974,20-OCT-11,19-OCT-11,Karina,,en,174.88.103.166,hlake@sympatico.ca,13684338,000000120665953,5,5,Not a thing,5
271975,20-OCT-11,19-OCT-11,Edgardo,,en,70.50.177.95,tom.walters@sympatico.ca,13692682,000000120662840,4,4,It was extremely difficult to understand Edgardo while he was explaining what I was to do. ,2
271976,20-OCT-11,19-OCT-11,Juan Paolo,,en,64.228.141.251,simalice@bell.net,13691688,000000120657819,5,5,,5
271977,20-OCT-11,18-AUG-11,Mohamed,,fr,69.159.97.179,nayve@sympatico.ca,12944501,000000119275548,3,4,,3
271978,19-OCT-11,18-OCT-11,Steve,,en,174.91.183.89,henrysipila@sympatico.ca,13669440,000000120646326,3,2,"tell me why my internet access was stopped at 8 am ?talked to 4 reps, put on hold 63 minutes at 1 pm . This man was helpful and said a Bell rep would check the phone service in the building because I didnt get a dial tone at 8 am and also a rep will visit me this afternoon",2
271979,19-OCT-11,18-OCT-11,Gustavo,,en,76.69.4.74,dmiller3546@sympatico.ca,13667508,000000120634871,5,5,,4
271980,19-OCT-11,18-OCT-11,Grace,,en,70.31.114.77,lou.a@sympatico.ca,13672156,000000120630892,4,4,"Grace did a fine job , however, I am completely dissatisfied with Bell and am seriously thiking of changing to Rogers.  I left the country on Sept. 27 and returned Oct. 18 - I was not able to access my email during this time.  The day I left I contacted a Bell chat representative who gaave me a temporary password - it didn't work.  I do not feel I should be paying for 3 weeks of internet time since I couldn't yuse it.  Trying to resolve issues yesterday, I reached two gentlemen whom I could not understand.  Why, living in Canada, do we have to deal with people in India!  ( I knbow the answer to that.) It is absolutely ridiculous that we cannot talk to a Canadian.  I would like to discuss all this further but doubt if I will hear from anyone.  Grace, though, did her job.",1
271981,19-OCT-11,18-OCT-11,Will,,en,69.158.70.92,chantalbelanger_1@bell.net,13666166,000000120644888,4,4,"I think that all departments should have access to customer account balances,to be able to serve customers better.",5
271982,19-OCT-11,18-OCT-11,Hadhemi,,fr,174.95.239.125,gf.joanisse@sympatico.ca,13668858,000000120627153,4,5,rien d'autre,4
271983,19-OCT-11,18-OCT-11,Ramzi,,fr,70.30.158.133,mbegin@bell.net,13672944,000000120644815,4,2,,5
271984,19-OCT-11,18-OCT-11,Lamya,,en,184.146.168.79,nebrauch@sympatico.ca,13673986,000000120638208,5,5,,4
271985,19-OCT-11,18-OCT-11,Mohamed Amine,,fr,174.88.252.103,mhawthornthwaite@sympatico.ca,13673188,000000120639414,3,4,"Monsieur était impatient.
Il persistait a dire madame cliqué sur XXX même si je lui disais je ne vois pas l'icone que vous me demander. Et il me oui madame vous cliquer ceci et cela , voilà, finalement il a saisit que je ne voyais pas la même page que lui, là il c'est calmé un peu.  Il a finalement réalisé que je n'avais pas la même page que lui. Je crois qu' il avait besoin d'un repos, manque de patience....",1
272494,19-OCT-11,14-OCT-11,Charles,,en,198.62.158.205,cpga.pro@sympatico.ca,13619020,000000120540591,5,5,,5
272495,19-OCT-11,18-OCT-11,Ghorden,,en,50.101.56.105,annette1@sympatico.ca,13664704,000000120632570,5,5,Nothing,5
272496,19-OCT-11,19-OCT-09,Andy,,fr,70.55.166.110,famille.caron-bonneau@sympatico.ca,7091280,000000103210066,5,5,rien,5
272497,19-OCT-11,18-OCT-11,David,,en,65.94.89.130,betty.dobbin2@sympatico.ca,13665294,000000120634595,5,5,not having my e-mail malfunctioning in the first place would have been nice. ,5
272498,19-OCT-11,18-OCT-11,Chandler,,en,206.47.249.246,w5choi@sympatico.ca,13677982,000000120644276,4,4,An even better offer than the offer,3
272499,19-OCT-11,18-OCT-11,Ginette,,en,76.65.131.77,marcelrahal@bell.net,13672596,000000120636914,5,5,hoping no surprises next bill,5
272500,19-OCT-11,18-OCT-11,Arbi,,fr,70.30.173.221,lavoie.luc@bell.net,13671734,000000120629124,5,5,,5
272501,19-OCT-11,04-OCT-11,Afef,,fr,69.156.216.177,bernard.larose@sympatico.ca,13499910,000000120325263,1,1,Cessez de me transférer à d'autres départements et être toujours obligé de recommencer à expliquer le problème.,
272502,19-OCT-11,17-OCT-11,Jazel,,en,64.229.98.62,tbigwin@sympatico.ca,13662250,000000120601379,5,4,nothing,5
272503,19-OCT-11,18-OCT-11,Danielle,,en,65.94.191.230,karen.evoy@sympatico.ca,13671110,000000120635009,4,4,The call took longer than I expected due to being put on hold twice and being transferred from the first representative to the second (Danielle).,4
272504,19-OCT-11,18-OCT-11,Sushil,,en,76.69.236.115,rpetraznyk@sympatico.ca,13675858,000000120631998,5,5,The sound quality over the phone was sub par.,5
272505,19-OCT-11,18-OCT-11,Mohamed Amine,,fr,70.30.171.72,charlie.francine@sympatico.ca,13666192,000000120645464,2,1,,
272506,19-OCT-11,18-OCT-11,Nick,,en,174.93.230.86,dougann7@sympatico.ca,13667640,000000120623832,4,5,,5
272507,19-OCT-11,17-OCT-11,Justin,,en,209.82.32.103,yuant@sympatico.ca,13663514,000000120597269,5,5,Give me better package than I expected. Also beat the third party price.,5
272508,19-OCT-11,18-OCT-11,Samantha,,en,184.148.187.154,ksevans@sympatico.ca,13671526,000000120633170,5,5,"Nothing, I was completly satisfied.",3
272509,19-OCT-11,18-OCT-11,Timothy,,en,70.51.108.225,connie_duen@sympatico.ca,13666568,000000120637397,5,5,Very details and experience.  I am very happy the service and advice that he has given us.  Thanks! good work Tim,5
272510,19-OCT-11,18-OCT-11,Med Ali,,fr,184.145.170.128,robert.lavoie5@sympatico.ca,13675618,000000120625868,5,4,,5
272511,19-OCT-11,18-OCT-11,Stephane,,en,70.30.48.58,lucyf@sympatico.ca,13672296,000000120625674,3,2,"I had to call twice before I got someone to answer my request, after being shifted from one person to another about 6 or 7 times. That was wasted time for me.",4
272512,19-OCT-11,16-OCT-11,Taha,,fr,76.65.79.130,senecal.richard@bell.net,13646446,000000120585174,4,4,lèagent a fait les bons tests!,5
272513,19-OCT-11,17-OCT-11,Elyes,,fr,65.94.253.70,guy_jojo@sympatico.ca,13653392,000000120617974,5,5,Rien la prise du roteur etait defectueuse.je l'ai recus aujourd''hui,5
272514,19-OCT-11,18-OCT-11,Dinesh,,en,69.158.129.113,KimberleyMcClelland@bell.net,13663828,000000120622690,2,1,"I was told one thibg when after I hung up I fixed the problem myself,no cable cord was needed ...may I add since they said it would arrive today I stayed home and no ups came to my door a total wasted day.",3
272515,19-OCT-11,18-OCT-11,Luis,,en,69.158.129.113,KimberleyMcClelland@bell.net,13663826,000000120624793,5,4,As I was missing one step to get back on line the fellow that helped me was ver nice so was the first fellow I spoke to but that does not make him a tech!,3
272516,19-OCT-11,11-OCT-11,Luis,,en,67.70.107.184,lornamay@bell.net,13582164,000000120480059,5,5,Nothing else.,5
272517,19-OCT-11,16-OCT-11,Martin,,en,70.26.174.140,green.wood@sympatico.ca,13642362,000000120592568,5,4,You already do the most important:  connect to a live person with usually reasonable language skills.,5
272518,19-OCT-11,10-OCT-11,Elizabeth,,en,70.53.102.27,ajdieleman@sympatico.ca,13565304,000000120449875,4,4,"Our email got hacked into for the first time in our lives. This was a new expierience for us. We did not know what to ask for so we asked for and got one thing at the time. First they reset our password. Good. Then we called again because our emails were being directed to the hackers address. It got fixed. Then the next day out of the blue our account was completely blocked and another dept. would have to deal with it we were told and it could take 48 to 72 hours. Eventually I spoke to a lady who helped me reset our password again while she could not help us with the ""blocked"" issue. But everything worked from there on and I have not heard from you again about this blocked account. 
The hackers also took all our contacts and all our folders with saved emails. I wonder if you would have a backup copy of the contacts and folders from  Oct. 5 or earlier and could send it to us.

  ",3
272519,19-OCT-11,17-OCT-11,Sajid,,en,64.229.84.212,imwood@sympatico.ca,13653938,000000120620895,3,4,"My server is Sympatico, so I called them.
I waited for a loong time till a tecknitian answered. He was working two houres with my computer. All the e-mails that I had completely deleted seemed to have stuck; more then 300, it took a long time for the tecknitian to completely delete them. He seems to have done a good job I hope that they dont reapear again.",5
272520,19-OCT-11,18-OCT-11,Suresh,,en,174.89.49.113,lmcole@sympatico.ca,13672092,000000120645804,5,5,Have someone of Suresh's quality available at all times!,4
272521,19-OCT-11,13-OCT-11,Shalini,,en,64.229.41.229,amdeveaux@sympatico.ca,13603808,000000120524505,1,1,"have customer service people who are not talking to you from India. Accent is very difficult to understand. What should take minutes, turns into an hour.",1
272522,19-OCT-11,18-OCT-11,Afroze,,en,70.29.7.237,john.inkster@sympatico.ca,13670706,000000120645734,4,4,"The first rep I spoke to had technical difficulties with his hardware. However, he tried to help and was very courteous.",2
272523,19-OCT-11,18-OCT-11,Hema,,en,74.14.107.247,angelina.gabriel@sympatico.ca,13664632,000000120640685,5,5,My latest experience was great.,5
272524,19-OCT-11,18-OCT-11,Nayeem,,en,184.147.43.66,carson.bill@sympatico.ca,13666006,000000120644835,5,5,"The automated call system is terrible,once I spoke with a technician it went very well.",4
272525,19-OCT-11,18-OCT-11,Danny,,en,64.231.114.229,larrybiekx@sympatico.ca,13671674,000000120626316,5,5,Nothing ,5
272526,19-OCT-11,07-OCT-11,Ahmed Ramy,,fr,70.53.143.127,lise.thauvette@sympatico.ca,13545984,000000120400773,4,5,,5
272527,19-OCT-11,18-OCT-11,Kanchumarthi,,en,74.14.20.74,mitchele@sympatico.ca,13673422,000000120638930,5,5,no suggestions,5
272528,19-OCT-11,18-OCT-11,Seshidhar,,en,67.68.138.208,mikelewis@sympatico.ca,13673354,000000120647067,5,5,Perhaps be able to give me a clearer timeline to fix the problem which was complex,4
270911,18-OCT-11,17-OCT-11,David,,en,67.71.126.225,jillward@sympatico.ca,13654722,000000120600607,5,4,"The most recent experience was very good.  David provided excellent service and it appears that the issue has been resolved - my account has been credited for the appopriate amount.  Thank you David!
This was my third attempt to resolve the issue.  The first attempt was to get directions on how to return extra modems - we were sent 3 modems when we upgraded.  The second attempt was to stop follow-up letters from Bell , by insuring that the account showed that the modems had been returned - this was susposed to have been noted my account.  The third attempt was to get a refund for charges for unreturned modems.  It shouldn't take three tries.  The first two attempts were via the chat feature, the last was by phone. I am not sure that I will be using the chat feature again.",4
270912,18-OCT-11,17-OCT-11,Kota,,en,206.126.88.123,dmoro@bell.net,13651604,000000120598434,1,3,"Bring your call centers back to Canada, staffed with people who can be understood when they speak.",2
270913,18-OCT-11,17-OCT-11,Joy,,en,70.27.106.184,sync.219@sympatico.ca,13662136,000000120614738,4,4,,5
270914,18-OCT-11,17-OCT-11,Umesh,,en,76.64.151.84,schell1939@bell.net,13661136,000000120599007,5,4,,4
270915,18-OCT-11,29-SEP-11,Gayathri,,en,70.24.88.87,massoud.kazemi@sympatico.ca,13447622,000000120216057,5,5,,5
270916,18-OCT-11,15-OCT-11,Mihai,,fr,8.24.0.69,sylvie.trudel021@sympatico.ca,13638512,000000120578903,3,1,Donner des réponses claires!,3
270917,18-OCT-11,14-OCT-11,Arbi,,fr,67.71.244.50,larivierelisette@sympatico.ca,13623220,000000120559438,3,4,Raccourcir le temps d'intervention - un peu de difficulté à comprendre l'agent. ,4
270918,19-OCT-11,15-OCT-11,John,,en,174.93.65.249,peter.turnbull2@sympatico.ca,13636684,000000120565211,5,5,I am very satisfied with your assistance and service !!,5
270919,21-OCT-11,20-OCT-11,Mauricio,,en,74.14.91.157,crown.point@sympatico.ca,13696812,000000120679877,5,5,,4
270920,21-OCT-11,20-OCT-11,William,,en,216.209.117.148,jill.mcculloch@sympatico.ca,13700500,000000120692769,4,5,Nothing,5
270921,21-OCT-11,20-OCT-11,Ajay,,en,69.157.63.117,cranshaw@sympatico.ca,13696756,000000120690570,5,5,It is not necessary to improve what happened.,5
270922,21-OCT-11,20-OCT-11,Josue,,en,50.100.37.207,p.fdavey@sympatico.ca,13704440,000000120692003,5,4,"I wish you had more people like Josue
working for Bell",5
270923,21-OCT-11,20-OCT-11,Sana,,en,70.51.249.195,joanne.keefe@bell.net,13700654,000000120681588,5,5,nothing,5
270924,21-OCT-11,20-OCT-11,Melvin,,en,76.65.4.107,nelda.scheuneman@sympatico.ca,13704018,000000120689173,5,5,I certainly don't know anything that Melvin could of done better . I only wish I was so competant and knoledgeable with the computer !!!!!!!!!,5
270925,21-OCT-11,20-OCT-11,Grace,,en,67.68.55.165,mdeveny@sympatico.ca,13703100,000000120679830,5,5,"not a thing more, Thank You,",5
270926,21-OCT-11,20-OCT-11,Latregan,,fr,69.157.148.107,viviane.selim@sympatico.ca,13707834,000000120690297,5,4,,5
270927,21-OCT-11,20-OCT-11,Alex,,en,70.49.132.67,nalrac@sympatico.ca,13703902,000000120691548,5,5,"An earlier visit by an experienced and persistent technician such as Scott (Work Record M 3974639) would have shortened the overall time required during previous visits to find a solution. Scott was helpful and courteous, as well as clearly knowledgeable about the problem. ",5
270928,21-OCT-11,20-OCT-11,Rocco,,en,69.159.188.209,meemor@sympatico.ca,13703112,000000120689021,5,5,,5
270929,21-OCT-11,20-OCT-11,Diego,,fr,70.49.126.3,lizzylou@sympatico.ca,13701998,000000120686794,5,4,,4
270930,21-OCT-11,20-OCT-11,Aymen,,fr,174.93.242.221,pjguille@sympatico.ca,13704922,000000120700048,5,5,"rien, un trouble est un trouble et j'ai eu ma réponse, nous avons attendu au lendemain.
Merci",5
270931,21-OCT-11,20-OCT-11,Mohamed,,fr,174.93.242.221,pjguille@sympatico.ca,13704924,000000120697230,5,5,Même que ma dernière réponse,5
270932,21-OCT-11,20-OCT-11,Colleen,,en,65.92.64.236,pacatsmith@sympatico.ca,13704466,000000120674924,5,5,,4
270933,21-OCT-11,20-OCT-11,Edgardo,,en,174.92.97.6,auditer@sympatico.ca,13695016,000000120676829,3,3,Have someone on the phone who believed me and I could understand when he spoke to me,3
270934,21-OCT-11,20-OCT-11,Eric,,en,70.31.113.218,paulblanche@bell.net,13704614,000000120691247,5,5,Link tech and billing depts. so you don't have to call each separately if there is an overlapping issue.,5
270935,21-OCT-11,20-OCT-11,Abinash,,en,174.92.97.6,auditer@sympatico.ca,13695014,000000120686401,2,2,Solved a recurring problem that I have with Bell Internet and which keeps recuring.,2
270936,21-OCT-11,20-OCT-11,Temsu,,en,70.53.85.238,larry.colleen@sympatico.ca,13701670,000000120675166,4,3,It was advised that sympatico was working on the system and my home page would be restored soon. I have a laptop that is wireless and it still has the home page.,4
270937,21-OCT-11,20-OCT-11,Janice,,en,76.69.236.9,coffenk@sympatico.ca,13696652,000000120681941,5,5,,5
270938,21-OCT-11,20-OCT-11,Patrice,,en,64.229.137.228,fifer1@sympatico.ca,13698352,000000120691624,5,5,nothing.  Your support person was terrific.,5
270939,18-OCT-11,17-OCT-11,Vikram,,en,74.15.93.6,larose.durning@sympatico.ca,13656112,000000120598421,3,2,"I'm not sure - the problem was resolved on the phone, but 5 minutes later it was back.  I need to call again.",4
270940,18-OCT-11,17-OCT-11,Nabil,,fr,70.52.43.225,franchou1251@sympatico.ca,13652610,000000120606390,4,4,,3
270941,18-OCT-11,17-OCT-11,Slah,,fr,70.55.113.54,rondou@sympatico.ca,13660658,000000120596455,5,5,M'accorder une récompense!!,5
270942,18-OCT-11,17-OCT-11,Charles,,en,69.156.94.74,ronaldmbeaudoin@sympatico.ca,13660654,000000120603969,5,5,Not a thing!,5
270943,18-OCT-11,17-OCT-11,Nagender,,en,76.67.59.121,lady_king@sympatico.ca,13656020,000000120620672,5,5,,5
270944,18-OCT-11,17-OCT-11,Akrem,,fr,69.156.170.115,mcsalmon3@sympatico.ca,13657814,000000120600454,5,5,"Rien, si tous les conseillers étaient
 aussi compétants, aimables, et professionnels  
Le service à la clientèle de Sympatico
serait .le TOP des SERVICES chez Bell 
Bravo.... Monsieur le conseiller.",5
270945,18-OCT-11,17-OCT-11,Shirin,,en,184.144.75.185,phaedrus4@sympatico.ca,13659550,000000120603351,4,4,,4
270946,18-OCT-11,10-OCT-11,David,,en,207.219.69.128,david.burn@sympatico.ca,13566820,000000120452133,3,3,,3
270947,19-OCT-11,18-OCT-11,Karina,,en,65.94.48.58,barbara.murray005@sympatico.ca,13665060,000000120641714,5,5,I do not have any suggestion to improve an excellent resolution to my issue.,5
270948,19-OCT-11,18-OCT-11,Kevin,,en,76.71.31.21,macleodfam@sympatico.ca,13672456,000000120638750,5,5,,5
270949,19-OCT-11,13-OCT-11,Venkatesh,,en,70.55.43.156,benmann@bell.net,13604466,000000120516963,5,4,"This fella did well.Seems i was asking him to solve problems that wasn't in his field ,but he did give me good advice.
It seems several others in our area(Bracebridge,On.) had similar toubles with windows live on Internet explorer.",5
270950,19-OCT-11,17-OCT-11,Taha,,fr,174.92.186.231,dolores.williams@sympatico.ca,13651632,000000120611945,5,5,,5
270951,20-OCT-11,16-OCT-11,Eric,,en,70.50.21.134,puneetthalia@sympatico.ca,13645670,000000120589582,5,5,,5
271461,19-OCT-11,18-OCT-11,Afef,,fr,70.30.191.112,m.pelletier013@sympatico.ca,13672416,000000120629205,5,5,rien,5
271462,19-OCT-11,18-OCT-11,Emylie,,fr,69.157.178.127,angyesos@sympatico.ca,13664646,000000120633678,3,3,"avoir internet ilimite je voule em change a distributel mais la fille me a fait reste avec bell; je voudre avoir internet ilimite .",3
271463,19-OCT-11,18-OCT-11,Rim,,fr,70.26.250.21,mhmessier@sympatico.ca,13673196,000000120637771,4,4,"L,accent du préposé au téléphone était difficile à saisir. Mais le technicien venu à la maison était très compétent.",4
271464,19-OCT-11,18-OCT-11,Peter,,en,65.94.201.97,doug.dorscht@sympatico.ca,13667632,000000120646665,3,4,"when I asked the tech to walk me through how I can track my monthly internet use, before I got to the end of the opening an account etc. on bell.ca profile, all of a sudden it spoke of getting monthly bills on line after the next paper statements. Not at all what I wanted, so I stopped the process but not soon enough for Bell to send me a notice about the profile I had just opened. I DO want monthly paper bills and I will check with a Bell Tech once a month asking for an update on my useage. I certainly didn't like how that was done!",3
271465,19-OCT-11,18-OCT-11,Ivette,,en,184.147.230.196,terrencep@sympatico.ca,13677356,000000120632318,1,1,Answer my question and not hang up on me.,2
271466,19-OCT-11,18-OCT-11,Sajid,,en,76.64.35.178,pahollit@sympatico.ca,13674452,000000120638578,4,4,,5
271467,19-OCT-11,18-OCT-11,Nawel,,fr,69.159.110.174,maymabb@sympatico.ca,13672936,000000120632319,5,5,,5
271468,19-OCT-11,18-OCT-11,Mohammed,,en,70.31.120.2,rk.coleman@sympatico.ca,13675544,000000120626411,1,1,"Do what you said you would do going back as far as Wed 12 Oct when on Ref# 120503947 you said you would delete all the duplicate and triplicate emails in my inbox since your supposed ""fix"" of my problem took the mailbox Inbox from over 2200 emails (all duplicates and triplicates that your system caused) to over 4300 emails.  Three times I was told that Bell would call me to confirm that all the duplicate emails had been deleted from Bell's server: initially by the initial support Rep, the 2nd time by the ""chatline"" Rep, and the third time by the customer Rep yesterday. No such calls were ever received.",1
271469,19-OCT-11,18-OCT-11,Travis,,fr,76.67.157.141,allart@sympatico.ca,13664394,000000120626335,5,5,Le problême fut résolu rapidement. J'en suis satisfaite.    ,5
271470,19-OCT-11,08-OCT-11,Adarsh,,en,70.31.106.214,aeflower@sympatico.ca,13551862,000000120430569,4,2,"My first call to tech support was October 4th at which point a modem was ordered and was to arrive by the 7th and it did not.  It was shipped to my old address.  On the 8th I was told a modem would arrive within 48 hours and it did not.  On the 12th I was told by the business ofc that it should arrive by the 14th and it did but the modem was not at fault as determined by a call from my son to tech support on the 14th. It turned out to be outside wiring and I am not sure where for I was never contacted to see if the service was working.  It just started working all of a sudden Sunday afternoon.  I had been expecting a visit by a repairman on Sunday as per tech support. My son finally had time to call for me on the 18th (much faster than me calling) and between he and support they got my local network connected.
When I called to ask for a new modem on October 4th my son and I assumed the modem was at fault for the dsl light would not come on which I told tech support and they said they would send a new one.",2
271471,19-OCT-11,18-OCT-11,Charles,,en,174.95.99.65,ranga@sympatico.ca,13675206,000000120631604,4,4,,4
271472,19-OCT-11,12-OCT-11,Lobna,,fr,70.52.104.236,monicalali@bell.net,13598568,000000120493559,2,1,"Solutionner le problème de la connexion à distance, en problème depuis 1 an !",1
271473,18-OCT-11,17-OCT-11,Joy,,en,70.27.127.237,uhamdani@sympatico.ca,13662770,000000120611775,4,4,"The appointment was for Bell to switch my Sympatico internet from 905-823-0499 to 905-823-2265.  To my surprise, your guy told me that his instruction was to install a new [black] modem.
Obviously there was a miscommunication within Bell on this. ",4
271474,18-OCT-11,17-OCT-11,Mathew,,en,65.92.181.226,maureen.spira@sympatico.ca,13657672,000000120601236,5,5,"More agents in Canada - at least we can understand them. El Salvador helpers also were good, but India was difficult.",4
271475,20-OCT-11,18-OCT-11,Charles,,en,184.151.63.212,songai@sympatico.ca,13676746,000000120633778,5,3,"I got a representative from Nova Scotia in your LOYALTY DEPARTMENT and he was FANTASTIC!  I HAVE NOT HAD SERVICE THIS GREAT IN OVER A YEAR AND I HAVE CALLED EVERY MONTH!   The next question is based on my last experience, however based on my previous experiences I would definitly NOT recommend Bell!",5
271476,20-OCT-11,19-OCT-11,Janet,,en,70.31.225.40,george1@sympatico.ca,13683610,000000120653514,4,3,revue  incorrect billing policy,4
271477,20-OCT-11,19-OCT-11,Paula,,en,70.53.224.155,torner@sympatico.ca,13692740,000000120668908,5,5,"Faster response. The time I spent on hold was ridiculous; way too long. ",4
271478,20-OCT-11,19-OCT-11,Temsu,,en,76.69.131.229,hugh010@sympatico.ca,13684430,000000120655623,4,3,"nothing really, I'll have to wait and see if there are further interruptions to my service",4
271479,20-OCT-11,19-OCT-11,Afef,,fr,69.157.181.142,guylou73@sympatico.ca,13684034,000000120648699,5,1,on ne m'a pas appelé pour résoudre le problème...on devait le faire donc j'ai rappelé et on m'a dit que l'on appellerait cet après-midi.   on verra,4
271480,20-OCT-11,15-OCT-11,Hassen,,fr,67.71.93.67,jacketvivi2@sympatico.ca,13633304,000000120567126,3,4,,4
271481,20-OCT-11,19-OCT-11,Roy,,en,174.91.5.43,john.leberg@sympatico.ca,13685634,000000120663643,4,5,Stop your sneaky billing procedures. If you are going to add something to the bill please inform the customer before doing so. You currently have no respect for your customers. With deregulation there are other choices for the consumer.,2
271482,20-OCT-11,19-OCT-11,Lamya,,en,69.158.81.181,roseritchi@sympatico.ca,13690926,000000120662707,3,2,Listen to the problem that has gone on for months and not notes on my accout.  still sending my bill to old address and then having collections call me to pay the bill!! so hard to listen to a person with a strong accent.,3
271483,20-OCT-11,19-OCT-11,Stephanie,,en,74.14.58.202,sankare@sympatico.ca,13691260,000000120665388,5,5,,5
271484,20-OCT-11,19-OCT-11,Chantal,,en,74.14.58.202,sankare@sympatico.ca,13691262,000000120657619,5,5,,5
271485,20-OCT-11,18-OCT-11,Dilip,,en,70.30.44.41,andreaoakes@sympatico.ca,13664570,000000120633316,4,4,get better english speaker,5
271486,20-OCT-11,18-OCT-11,Kevin,,fr,70.48.221.110,dianevincentcharron@sympatico.ca,13667370,000000120639742,5,5,,5
271487,20-OCT-11,19-OCT-11,Omar,,en,65.95.245.204,bonnie.pye@sympatico.ca,13680380,000000120655223,5,5,u could do no better than what u did,5
271488,20-OCT-11,19-OCT-11,Nawel,,fr,184.144.181.54,brunetroger@bell.net,13680568,000000120668617,5,5,"Absolument rien , tout était parfait
Merci beaucoup",5
271986,19-OCT-11,18-OCT-11,Nicole,,en,174.95.191.100,jim.joseph@sympatico.ca,13670446,000000120633764,5,5,,5
271987,19-OCT-11,18-OCT-11,Hassen,,fr,65.94.173.90,marco60@bell.net,13672608,000000120642606,1,1,,1
271988,19-OCT-11,18-OCT-11,Joseph,,en,65.204.1.101,cheryllmccomb@sympatico.ca,13666238,000000120633355,5,4,Notify customers of promotions / new products etc.,5
271989,19-OCT-11,17-OCT-11,Kota,,en,174.95.19.209,trudyvideki@sympatico.ca,13662704,000000120601884,5,5,Nothing.,4
271990,19-OCT-11,17-OCT-11,Nouha,,fr,69.156.61.236,fabienne.turgeon@sympatico.ca,13652320,000000120593921,4,5,,5
271991,19-OCT-11,17-OCT-11,Hela,,fr,69.156.61.236,fabienne.turgeon@sympatico.ca,13652322,000000120593442,4,4,,4
271992,19-OCT-11,18-OCT-11,John,,en,69.158.2.49,salmis@sympatico.ca,13676070,000000120644916,4,3,,4
271993,19-OCT-11,18-OCT-11,Mohamed,,en,70.31.220.148,richard.mcg@sympatico.ca,13675448,000000120646371,4,2,Reduce wait time on the phone. A technician will visit for the second time in a month. Perhaps the problem is the modem?,4
271994,19-OCT-11,18-OCT-11,Carl,,en,64.228.144.89,prespa@sympatico.ca,13674996,000000120632696,5,5,,5
271995,19-OCT-11,18-OCT-11,Kira,,en,70.54.2.92,jj.baker@sympatico.ca,13670490,000000120640847,3,3,Cut down on wait time to answer my call.,4
271996,19-OCT-11,18-OCT-11,Thorat,,en,74.14.180.201,cwerbitt@sympatico.ca,13666732,000000120644543,1,2,"have someone who knew what he was doing
instead of sounding like a broken record
had i not insisted he put back the computer as when i first started he would of left me with a black screen
he repeatedly said ""there is something wrong with your operating system, call a tech"" but did not know much else....totally totally dissatisfied!",2
271997,19-OCT-11,18-OCT-11,Anne,,fr,70.26.201.86,yvon.morissette@sympatico.ca,13678314,000000120623258,4,4,Après plus de 30 ans comme client je ne devrais pas à devoir appeler pour demander le meilleur prix - vous devriez me le donner sans que je sois  obliger de le demander.  ,4
271998,19-OCT-11,18-OCT-11,Justine,,en,70.29.130.245,macferg@sympatico.ca,13672454,000000120637113,1,1,,3
271999,19-OCT-11,18-OCT-11,Sinu,,en,65.93.148.227,tina.bradymetcalfe@sympatico.ca,13677508,000000120645654,5,5,,5
272000,19-OCT-11,18-OCT-11,Brittany,,en,70.26.16.94,joannemccracken@sympatico.ca,13670614,000000120644401,5,5,"I'd have preferred to spend less time waiting to talk to an agent. I spent over 15 minutes to get an agent, who then had to transfer me to a customer loyalty agent -- even though I'd dialed the number given to me by another customer loyalty agent on an earlier call.",4
272001,19-OCT-11,18-OCT-11,Nicole,,en,69.158.68.250,hreichel@sympatico.ca,13669560,000000120638591,5,4,Nothing I can think of.,4
272002,19-OCT-11,18-OCT-11,Srinivas,,en,70.48.6.8,pgailryan@sympatico.ca,13674774,000000120643419,3,3,,3
272003,19-OCT-11,18-OCT-11,Justine,,en,184.144.49.21,lori.servage@sympatico.ca,13672136,000000120624728,5,5,,5
272004,19-OCT-11,18-OCT-11,Michael,,en,174.95.215.247,manne@sympatico.ca,13672540,000000120637855,5,5,nothing,4
272005,19-OCT-11,18-OCT-11,Bettaib,,fr,70.52.101.36,menardserge11@sympatico.ca,13673108,000000120629831,5,4,"Si mes demandes sont résolues je serai entièrement satisfait, je verrai sur mon prochain état de compte.",4
272006,19-OCT-11,18-OCT-11,Ahmed,,en,70.50.7.201,artandjoycewarwick@sympatico.ca,13664820,000000120630226,4,4,,4
272007,19-OCT-11,18-OCT-11,Edgardo,,en,184.151.63.254,bnettleton@sympatico.ca,13665450,000000120635176,1,1,put on hold for a supervisor who never picked up,2
272008,19-OCT-11,18-OCT-11,Sergio,,en,174.92.235.156,kkuhnel@sympatico.ca,13671436,000000120630650,5,5,,5
272009,19-OCT-11,17-OCT-11,Juliio,,en,76.70.83.14,bmader@sympatico.ca,13649436,000000120618018,4,3,Less prompts before getting to an agent,3
272010,19-OCT-11,17-OCT-11,Melinda,,en,174.89.162.122,mike.rappos@sympatico.ca,13658124,000000120613148,3,2,Have someone i could hear.,4
272011,19-OCT-11,18-OCT-11,Matthew,,en,70.27.141.155,keithccc@bell.net,13671234,000000120622189,5,5,everything was great,5
272012,19-OCT-11,18-OCT-11,Mohammed,,en,70.30.147.106,ilinton@sympatico.ca,13669714,000000120640405,5,4,,5
272013,19-OCT-11,17-OCT-11,Karishma,,en,65.93.108.51,paulischell@sympatico.ca,13659390,000000120598223,4,4,Karishma was very helpful - I'm just not sure that I'm happy with the end result because I'm having doubts about the package I just got installed.  It doesn't perform as well as I had hoped.,3
272014,19-OCT-11,18-OCT-11,Shashank,,en,65.93.163.190,bahurmuz137@sympatico.ca,13665008,000000120633317,5,5,,5
272015,19-OCT-11,18-OCT-11,Bumi,,en,70.24.16.75,elizabeth.feltham@sympatico.ca,13668018,000000120633700,5,5,This was by far the best service I have received from Bell. I spke with 2 reps and they were proactive in solving my concern. Thank you,5
272016,19-OCT-11,18-OCT-11,Edwin,,en,76.65.19.193,lowellandlois@sympatico.ca,13672210,000000120629349,5,5,,4
272017,19-OCT-11,17-OCT-11,Jacqueline,,en,174.91.117.223,carole.elliott@sympatico.ca,13649944,000000120605009,4,4,Advise me in advance as to why you were disconnecting my email.,3
272018,19-OCT-11,18-OCT-11,Danny,,en,64.231.177.120,sandra.hill3@sympatico.ca,13676124,000000120624171,3,3,,2
272019,19-OCT-11,18-OCT-11,Janice,,en,184.146.122.192,taylorph@sympatico.ca,13677292,000000120637310,4,4,One window service. I had to speak to 3 different staff about my one bill!,4
272020,19-OCT-11,18-OCT-11,Isaac,,fr,174.92.185.107,janpier@sympatico.ca,13670068,000000120640760,5,5,expérience hors de l'ordinaire,5
272021,19-OCT-11,18-OCT-11,Mohamed Amine,,fr,76.71.221.42,lavoiefac7@sympatico.ca,13671740,000000120631814,5,5,avoir un prix plus modique,5
272022,19-OCT-11,18-OCT-11,Mokhtar,,fr,76.71.221.42,lavoiefac7@sympatico.ca,13671738,000000120644958,3,5,il semblait un peu presse,5
272023,19-OCT-11,18-OCT-11,Pradheep Kumaar,,en,70.29.2.129,paulinestyles@bell.net,13674648,000000120624298,5,5,"no need for improving the sevice I received, I was so satisfied with the assitance,thank you Mr. Kumaar!",5
272024,19-OCT-11,18-OCT-11,Amy,,en,70.49.229.253,sunray9@bell.net,13677028,000000120622398,4,3,have better internet service that does not drop  off all the time.,4
272025,19-OCT-11,18-OCT-11,Adam,,en,70.30.74.27,rickfournier@sympatico.ca,13675492,000000120634385,5,5,,3
272026,19-OCT-11,18-OCT-11,Mariem,,fr,66.46.94.36,alain.flibotte@sympatico.ca,13664284,000000120642584,4,4,les clients fidele comme moi ne devrais pas avoir a vous contacter pour se plaindre et obtenir de meilleur produit ou prix,3
272027,19-OCT-11,18-OCT-11,Douglas,,fr,70.52.98.110,hamel01@sympatico.ca,13669276,000000120623062,1,2,"Nous avons passer plus d'une semaine sen service courriel et pour résoudre les frais honoraires trop charger nous avons du passer plus de deux heures au téléphone sen conter le temps de plus pour résoudre celui de l'ordinateur.
Vous avez un très mauvais service à la clientelle. heureusement que le dernier qui nous a servis était plus professionelle.",2
272028,19-OCT-11,18-OCT-11,Melvin,,en,69.159.21.58,leegerry@sympatico.ca,13671792,000000120644392,5,5,,5
272529,19-OCT-11,18-OCT-11,Liza,,en,65.93.56.27,htvdv@sympatico.ca,13669574,000000120636239,4,4,It is very hard to determine from the menu which department deals with the problem ans as I switched between service reps it became harder and harder to properly hear them it could have been the different headsets,5
272530,19-OCT-11,18-OCT-11,Amanda,,en,131.104.217.101,sopher@sympatico.ca,13676760,000000120622436,4,4,,4
272531,19-OCT-11,12-OCT-11,Masood,,en,130.63.120.214,gaetanooliveri@sympatico.ca,13593840,000000120510541,5,5,,5
272532,19-OCT-11,15-OCT-11,Nayeem,,en,184.145.79.43,brian.latour@sympatico.ca,13630468,000000120578565,5,5,nothing,5
272533,19-OCT-11,18-OCT-11,Mauricio,,en,69.157.70.237,lattner@sympatico.ca,13671686,000000120647789,5,5,Tell me what to do when this happens next time.,5
272534,19-OCT-11,18-OCT-11,Marouen,,fr,174.91.248.213,heidi26@sympatico.ca,13669388,000000120641979,4,4,rien tout est ok,5
272535,19-OCT-11,18-OCT-11,Ines,,fr,70.30.238.114,diane.beaudry034@sympatico.ca,13667334,000000120621905,1,1,Etre au courant qu'il y avait des techniciens de Bell dans notre building depuis une semaine!!!,3
272536,19-OCT-11,17-OCT-11,Joseph,,en,70.50.191.115,brucewhancock@sympatico.ca,13649690,000000120606714,3,4,Provided the outcome a little faster - was on the line for 45+ minutes,3
272537,19-OCT-11,18-OCT-11,Celina,,en,70.24.204.238,sgbshaw@bell.net,13676374,000000120638489,3,3,"Your advisers have changed my browsers 2 times. One from internet to firefox. . Why I do not know. Now I am with firefox
",3
272538,19-OCT-11,18-OCT-11,Kali,,en,69.156.80.127,kaycolbran@bell.net,13671184,000000120625530,1,1,"when I am calling about myh p;hone I do not ask for the Internet when I am told to press a certain button (I know the numbers on the dial) and after talking and waiting to get talking this person said oh you do not want the Internet and then it was wait wait so I finally hung up; and have bnot solved my probablem yet",1
272539,19-OCT-11,18-OCT-11,Joy,,en,174.89.25.69,iyounger@sympatico.ca,13669824,000000120638691,5,5,,5
272540,19-OCT-11,15-OCT-11,Jose,,en,50.101.57.29,jjf@sympatico.ca,13633710,000000120575043,5,5,Jose has been the best CSR I've ever talked to in Bell technicalo department. Friendly and knowledgeable. Excellent assest for Bell's tech support. He answered all my questions and resolved my technical problem to y satisfaction.,5
272541,19-OCT-11,15-OCT-11,Temsu,,en,76.68.7.193,iyiy@sympatico.ca,13633250,000000120576967,2,4,"He could have had checked the log written by another dept. and told me that there was some hardware problem re: the upgrade to faster speed.  Instead, he wasted my time assuming that the problem was from my end and didn't focus on the upgrade.  He even asked irrelevant question like how many phones I have.  They should learn not to follow the book all the time.  When a customer requests to escalate the complaint, just do it.  I was only connected to a different dept. when I asked him to stop testing my patience.  ",2
272542,19-OCT-11,18-OCT-11,Eka,,en,69.165.238.212,radoje.rajevac078@sympatico.ca,13675156,000000120623124,5,5,,5
272543,19-OCT-11,15-OCT-11,Bumi,,en,174.91.2.231,don.stephen@sympatico.ca,13631744,000000120565383,5,5,There weas nothing that you could have done better. I was very happy with the service that I got.,5
272544,19-OCT-11,18-OCT-11,Mudilyar,,en,174.92.59.189,attackat@bell.net,13664878,000000120645630,5,5,,5
272545,19-OCT-11,17-OCT-11,Max,,en,76.69.63.215,barbwise@sympatico.ca,13649072,000000120615516,2,1,"Technician was fine. 5 min. after he left no internet again and red light on.
Have spent 3 hours with Bell and they were here in Aug. 2011 and again Oct. 2011. Not pleased. They are suppose to be re fixing all the wiring underground in this complex and yet not done, 2 years later.Soon switching to Rogers. Have had enough.",2
272546,19-OCT-11,13-OCT-11,Melanie,,en,69.159.6.12,TOraine@sympatico.ca,13603328,000000120521449,4,4,,4
272547,19-OCT-11,18-OCT-11,Paul,,en,70.54.46.63,leo.penttila@sympatico.ca,13671834,000000120624160,5,5,everything was done to our complete satisfaction very promptly,5
272548,19-OCT-11,18-OCT-11,Kyle,,en,67.70.107.235,mhknoechel@sympatico.ca,13673192,000000120628545,4,4,The young lady was very pleasant and helpful. I don't think she could have done better. I just hope that what was quoted will be adhered to.,4
272549,19-OCT-11,16-OCT-11,Rym,,fr,174.91.242.227,danystamand@bell.net,13641160,000000120581602,5,5,,5
272550,19-OCT-11,16-OCT-11,Nawel,,fr,174.91.242.227,danystamand@bell.net,13641164,000000120582168,5,5,,5
272551,19-OCT-11,18-OCT-11,Douglas,,en,184.147.232.63,a.rosen@sympatico.ca,13664022,000000120631904,5,5,,5
272552,19-OCT-11,18-OCT-11,Michelle,,en,70.26.61.159,marshapruitt@sympatico.ca,13672774,000000120626514,4,4,not kept me on hold for so long,4
272553,19-OCT-11,15-OCT-11,Bilel,,fr,70.30.173.16,monique-savoie@sympatico.ca,13635894,000000120578750,4,4,,3
272554,19-OCT-11,17-OCT-11,Mohammed,,en,70.49.80.32,smbishara@sympatico.ca,13661568,000000120604289,4,1,"Your Security Advance Service is not protecting my computer, Virus damage every thing??????",3
272555,19-OCT-11,17-OCT-11,David,,en,70.50.60.162,trifle.tracey@sympatico.ca,13662668,000000120616756,,1,"Come out to make the service call when you say you will.  You were supposed to come out three times.  The first two nobody showed, nobody called. We wasted all that time waiting and no-one did I want to switch to Cogeco",1
272556,19-OCT-11,17-OCT-11,David,,en,70.50.60.162,trifle.tracey@sympatico.ca,13662670,000000120617169,,1,"Come out to make the service call when you say you will.  You were supposed to come out three times.  The first two nobody showed, nobody called. We wasted all that time waiting and no-one did I want to switch to Cogeco",1
272557,20-OCT-11,18-OCT-11,Irving,,en,76.70.70.230,sk8fan@bell.net,13676628,000000120633747,5,2,Irving was the best customer service rep I have ever had. He was very patient with me and did everything he could to try to fix my problem. My computer has been running so slowly since we moved a month ago. He did all the tests he could and went over everything with me but he could find no reason. He admitted my internet was much slower than it should be but could not find a reason. But he definitely went above and beyond trying to help me.,3
272558,20-OCT-11,18-OCT-11,Christianne,,en,70.26.175.213,richduffus@sympatico.ca,13675478,000000120624437,4,4,,4
272559,20-OCT-11,19-OCT-11,Hector,,en,65.92.146.121,SIBLEY6@sympatico.ca,13678738,000000120672516,5,5,,5
272560,20-OCT-11,19-OCT-11,Pascal,,en,184.151.63.220,delmarilyn@sympatico.ca,13682010,000000120671369,5,5,nothing he was great,5
272561,20-OCT-11,19-OCT-11,Mike,,en,70.48.165.190,flolangtry@bell.net,13683216,000000120655803,5,5,nothing - I was treated fairly and quickly and your representatives were very courteous.,5
272562,20-OCT-11,19-OCT-11,William,,en,184.147.114.17,robt.abriel@sympatico.ca,13690774,000000120655947,1,1,,1
272563,20-OCT-11,19-OCT-11,Mark,,en,69.158.120.169,fredkirsh@sympatico.ca,13683344,000000120648688,1,1,have agents give complete information when making a change to account,1
272564,19-OCT-11,18-OCT-11,Aria,,en,70.29.75.140,hdklein@sympatico.ca,13669370,000000120636581,4,4,,4
270952,20-OCT-11,17-OCT-11,Carl,,en,174.92.140.58,m.stanley@sympatico.ca,13657022,000000120610516,4,4,This should have been dealt with months ago.,4
270953,20-OCT-11,17-OCT-11,Sean,,en,76.70.65.173,nabih.khawas@sympatico.ca,13658668,000000120606688,4,3,,3
270954,20-OCT-11,19-OCT-11,Deepthi,,en,67.71.125.8,jecdkbrown@sympatico.ca,13685168,000000120669163,4,3,"The language barrier was difficult to deal with.  Nice helpful  lady, tried her very best, knowledgeable in her job but very difficult to understand.  Maybe as part of your training you could include the following.  If a representative feel the accent barrier is causing a problem they could acknowledge the issue with the customer.  Then suggest if it would be agreeable with the customer if they were put back in queue and their problem be dealt with by another rep.",4
270955,20-OCT-11,19-OCT-11,Khan,,en,70.27.86.154,pjibe@sympatico.ca,13689930,000000120661572,5,5,,3
270956,20-OCT-11,19-OCT-11,Abdulkarim,,fr,70.31.220.66,rgalarneau000@sympatico.ca,13690492,000000120651474,5,5,Rien,5
270957,20-OCT-11,19-OCT-11,Janice,,en,174.91.8.75,chrisxc@sympatico.ca,13681238,000000120659281,5,5,not a thing the person I spoke to was very pleasent and very helpful ,5
270958,20-OCT-11,19-OCT-11,Srinivasan,,en,76.68.99.50,larryt@sympatico.ca,13686712,000000120648339,5,5,I don't think that there was anything else that could have been done. Sri knew his stuff and was able to resolve my issue. ,5
270959,20-OCT-11,19-OCT-11,Nedra,,fr,70.51.201.136,laflamme29@bell.net,13686637,000000120664520,5,5,,5
270960,20-OCT-11,19-OCT-11,Ronda,,en,70.30.9.116,danny.k@sympatico.ca,13681752,000000120652689,5,5,,5
270961,20-OCT-11,19-OCT-11,Ivette,,en,184.146.2.197,hajro.cini@sympatico.ca,13684096,000000120654611,1,1,"I have been a Bell customer since 1993. Until recently I had every service possible with you. On September12th 2011 I requested that my Bell phone be cancelled. 
Since I have the Internet with you, and knowing from my long and painfull experience that technical support is not up to the challenge, 
I expressed my concern that once my phone line was cancelled the Internet not be affected. 
Full assurances were given that this would not be the case. On october 12th the phone was disconnected. Two days later even the Internet was not working. 
On Saturday October 15th I spoke to Vijay and his manager Jason, ID 16404. They told me that my internet service was deactivated in error. 
Both of them were very professional and assured me that the Internet service will be restored by Monday. 
Today is Wednesday night. From 10 am up to now I have been talking to three different people on technical support team namely: 
Evett ID 210703, Daryl Ey00405, Partha ID 26312. 
 
Each and every one of them kept telling me different fairy tales. Evett was telling me that my modem was having problems. 
Daryl hours later, told me that the line outside my house was having problems and a technician will come to fix it between 5 pm to 9 pm. 
 
9 o'clock already passed and I called the technical support again. Partha ID 56312 came up with a different fairy tale: 
""that power line that connects modem with power outlet might be the problem and he is going to send me another one instead"". 
When I told him the stories that I was told from Saturday on, he changed his words and said: 
""wait for the technician to come and he will fix the problem.""
 
 The technician never showed up. I still do not have an Internet and it is impossible ti rely on the misinformation of the technical support people. 
It has been five days that nobody pays attention to professionally deal with the case. 
With exception of Jason ID No. 16404, all the others have tried to mislead me and not to provide any solution. 
I am totally dismayed by such luck of responsibility and I would like a quick resolution of this simple problem. 

",1
270962,20-OCT-11,19-OCT-11,Duncan,,en,70.27.129.44,hshirton@sympatico.ca,13684408,000000120656028,5,5,Employ Canadians to answer the phone,5
270963,20-OCT-11,19-OCT-11,Zishan,,en,174.88.17.119,dianne.boom@bell.net,13682224,000000120663285,3,3,"don't keep me on hold so long . I was on the phone for over 45 minutes. 
Why am I only getting 6.27mbps & 921 kbps when I am paying for 7.2?",3
270964,20-OCT-11,19-OCT-11,Alexander,,en,50.101.148.31,ajhangar@sympatico.ca,13679048,000000120668345,5,5,,5
270965,20-OCT-11,20-OCT-11,Vincent,,en,184.146.103.180,k.kanhai@bell.net,13686056,000000120674380,5,5,,5
270966,20-OCT-11,19-OCT-11,Mathew,,fr,98.65.164.11,s.rassy@sympatico.ca,13691096,000000120653780,5,4,Rien d'autre. Je tiens à mentionner honorablement le fait que Mathew a utiliser son cellulaire pour essayer de régler mon problème. Bravo et merci,5
270967,20-OCT-11,19-OCT-11,Moncef,,fr,70.26.253.227,bbatt@sympatico.ca,13679948,000000120669818,4,5,"Peut être. J'ai fais un premier appel, j'ai été connecté a la mauvaise pers. Pendant le transfert, la ligne a été coupée.
",5
270968,20-OCT-11,19-OCT-11,Mark,,en,74.15.3.51,i.aitken@sympatico.ca,13684476,000000120662463,5,5,Nothing at all. The call was handled perfectly.  Issue at hand was solved fast and rep was excellent.,5
270969,18-OCT-11,17-OCT-11,Imed,,fr,174.92.177.95,marmet@bell.net,13657506,000000120615404,5,5,,5
270970,18-OCT-11,17-OCT-11,Khan,,en,174.95.216.250,kdahdah@sympatico.ca,13655596,000000120618488,5,5,,5
270971,18-OCT-11,16-OCT-11,Edwin,,en,70.54.106.118,m_kelly@sympatico.ca,13644250,000000120584399,5,4,,5
270972,18-OCT-11,16-OCT-11,Nandhini,,en,174.91.32.145,elrick@sympatico.ca,13641762,000000120583624,4,5,"Nothing - I found the young lady very easy to understand, and she was very patient and helpful.",5
270973,18-OCT-11,16-OCT-11,Harjeeth,,en,70.54.112.241,sally_ann@sympatico.ca,13646292,000000120586377,5,4,,5
270974,18-OCT-11,17-OCT-11,Naveenkumar,,en,70.52.61.81,eva_pilurtuut@sympatico.ca,13652262,000000120604921,1,2,He did not have to switch my main computer with my secondary one but I am okay now. I don't think I need you guys as I can do some work myself. and have since managed to return the Internet onto my main computer. Thanks but no thanks for further contact.,3
270975,18-OCT-11,29-SEP-11,Sajid,,en,64.229.24.234,michaeld041@sympatico.ca,13447946,000000120235006,1,1,,1
270976,18-OCT-11,17-OCT-11,Rajguru,,en,65.95.91.195,dabays@bell.net,13650856,000000120612730,5,4,,5
270977,18-OCT-11,17-OCT-11,Anusha,,en,50.101.141.202,magorcsi@sympatico.ca,13657136,000000120600762,2,1,"To ask if I had time to continue investigating the issue at that time.  I had already spent approx. 20 minutes on the phone without resolution, and finally had to let the rep know I needed to hang up. She didn't seem to know what she was doing. ",2
270978,18-OCT-11,17-OCT-11,Wissem,,fr,70.48.79.131,narcom@bell.net,13658738,000000120619507,3,4,,3
270979,18-OCT-11,17-OCT-11,Pau,,en,99.237.173.23,flora@sympatico.ca,13652527,000000120604531,4,4,,4
270980,18-OCT-11,14-OCT-11,Ousmane,,en,76.69.127.10,c.calzavara@sympatico.ca,13618278,000000120541997,4,4,The service provided by the customer service rep was find but it is outrageous that I had to call and spend an excess amount of time to get a rate reduction. Reasonable fees should be charged to begin with.,
271489,20-OCT-11,19-OCT-11,Elvis Francisco,,en,70.27.97.162,jd.irvine@sympatico.ca,13685058,000000120673636,1,1,Have some one not cut me off and not resolve a problem that should not of happened if someone did there work properly,3
271490,20-OCT-11,19-OCT-11,Joelle,,en,70.27.97.162,jd.irvine@sympatico.ca,13685060,000000120652497,4,4,Have some one do there work right in the first place and would not have had this problem,3
271491,20-OCT-11,19-OCT-11,Edwitch,,fr,70.26.220.9,cotb@sympatico.ca,13681448,000000120648921,5,5,"La personne qui m'a répondu était compétente et je suis très satisfait
du service.",5
271492,20-OCT-11,19-OCT-11,Jason,,en,65.95.129.52,harden.family@sympatico.ca,13684144,000000120656526,4,4,,4
271493,20-OCT-11,18-OCT-11,Priya,,en,70.24.26.100,kdemp@sympatico.ca,13671212,000000120634387,5,4,,4
271494,20-OCT-11,19-OCT-11,Akrem,,fr,174.93.246.129,deniseronald@sympatico.ca,13682056,000000120669088,5,5,,5
271495,20-OCT-11,19-OCT-11,Omer Ahmed,,en,76.67.104.233,Mb.dempsey@sympatico.ca,13678680,000000120658445,5,5,The representative's hone line was very faint therefore it was difficult at times to hear each other.,5
271496,20-OCT-11,18-OCT-11,Ritwik,,en,76.67.104.233,mb.dempsey@sympatico.ca,13672938,000000120622896,5,5,"With this call to Bell, I can honestly say that I have no compaints or recommendations.Ritwik was extremely helpful & extremly polite & patient with me. I as thoroughly impressed with my service.",5
271497,20-OCT-11,19-OCT-11,Margaret,,fr,70.51.172.134,tonycarta@sympatico.ca,13692726,000000120654123,5,4,,5
271498,20-OCT-11,16-OCT-11,Achref,,fr,67.68.124.119,christinee3@sympatico.ca,13640872,000000120584032,1,1," faire des vérification nécessaire 
pour voir se qui fonctionne mal avec l internet il mon dit qu il aurais une personne qui me drapellerais dans les 72 heures pas rien eu de nouvelles de personnes  j ai pas juste sa a faire d attendre qu il le repart ",2
271499,20-OCT-11,18-OCT-11,Khan,,en,174.89.56.121,nsjackson@sympatico.ca,13674266,000000120645774,1,1,"Call me back when I got diconnected, as I was asked beforehand for my number in case that did happen. Apparently for no reason whatsoever though as no one called me back",2
271500,20-OCT-11,19-OCT-11,Celina,,en,184.147.168.43,joanne.culley@sympatico.ca,13685516,000000120661650,5,5,,5
271501,20-OCT-11,19-OCT-11,Eya,,fr,72.10.138.24,pbachand@sympatico.ca,13689682,000000120648353,2,,"C'est facile de proposer une solution de remplacement d'équipement pour un prix supérieur plutôt que d'assumer la responsabilité du service d'un équipement fourni à prix exorbitant quand à sa valeur réelle...
Cette solution n'a d'ailleurs pas encore démontré sa pertinence.",2
271502,20-OCT-11,19-OCT-11,Carmen,,en,184.147.126.8,cjvanderven@sympatico.ca,13681266,000000120655242,5,5,Keep doing what you are doing,4
271503,20-OCT-11,19-OCT-11,Hadhemi,,fr,184.147.255.70,gbeaulieu38@bell.net,13683518,000000120666571,4,4,,5
271504,20-OCT-11,18-OCT-11,Emna,,fr,70.30.18.53,janinefaran@sympatico.ca,13670062,000000120623252,4,5,rien,5
271505,20-OCT-11,19-OCT-11,Hassen,,fr,67.70.27.236,famillegrenon@sympatico.ca,13683074,000000120671134,4,5,,4
271506,20-OCT-11,19-OCT-11,Patrice,,en,66.130.231.206,charlinestewart@sympatico.ca,13681082,000000120672129,5,5,"nothing I was totally satisfied great
customer service, and I didn't have to speak with someone in India...",5
271507,20-OCT-11,19-OCT-11,Juan,,en,70.26.92.253,ceejay777@bell.net,13680984,000000120670963,4,4,Kess telephone waiting time,5
271508,20-OCT-11,19-OCT-11,Venkatesh,,en,131.137.245.206,rlindsay@sympatico.ca,13690620,000000120655842,5,5,All was good,5
271509,20-OCT-11,19-OCT-11,Max,,en,216.239.71.96,chamilton_9@sympatico.ca,13681010,000000120655230,4,3,The reason I called was to ask why there are technical difficulties with the (514) 626- area and asked if it affected the slowness of my internet. i still don't know what the issues are with (514) 626- area code.,4
271510,20-OCT-11,19-OCT-11,Christianne,,en,65.92.100.115,patee@sympatico.ca,13689572,000000120650610,4,5,"I find it very difficult when I call Bell to get past the automation.  It is very, very annoying when the voice keeps asking me to say ""At Bell my voice is etc. etc.
Then having the automated voice say to me, this is not your voice.  I find it so frustrating to talk to a ""live person"", I could not even imagine the frustration of an elderly person calling to Bell for someone to resolve their problem.  Is there another solution to the annoying automation? lol
Thank you.
",5
271511,20-OCT-11,19-OCT-11,Timothy,,en,174.91.182.64,gstokes@bell.net,13683986,000000120662275,4,4,"Here we go! The only reason I am still with Bell is for the portable aspect of your internet.  I am totally fed up with being shunted to someonein India or wherever for service.  Usually your service is at the bottom of the totem pole but when I was finally transferred to a ""Canadian"" I presume, everything went fine.  I also find your internet service very slow compared to what I have had for a lesser price with Cogeco. ",1
271512,20-OCT-11,18-OCT-11,Sarah,,fr,70.55.160.221,morin_paul@sympatico.ca,13673616,000000120631799,5,5,me faire un chèque,5
271513,20-OCT-11,19-OCT-11,Chiraz,,fr,76.67.141.106,jeantherrien@bell.net,13685166,000000120651976,4,4,"Rien, c'était correcte.",5
271514,20-OCT-11,19-OCT-11,Nicole,,en,174.89.163.50,heltin@sympatico.ca,13684258,000000120658905,5,5,don't change,4
271515,20-OCT-11,18-OCT-11,Afroze,,en,70.55.3.66,antonio-paula@sympatico.ca,13664744,000000120647407,5,5,"The technician was extremely knowledgeable, very patient and very polite and respectful and very helpful.  Excellent service!",5
271516,20-OCT-11,19-OCT-11,Celina,,en,65.92.198.107,lockhart.wayne@sympatico.ca,13687136,000000120658649,5,5,,5
271517,20-OCT-11,19-OCT-11,Ritwik,,en,65.92.198.107,lockhart.wayne@sympatico.ca,13687138,000000120658104,5,5,,5
271518,20-OCT-11,19-OCT-11,Zishan,,en,70.49.15.181,mike.walton@sympatico.ca,13688456,000000120672976,4,2,Query concerned Google Chrome problem and was out of scope for Bell resolution,4
271519,20-OCT-11,17-OCT-11,Katherine,,en,74.14.95.178,jack.petrie@sympatico.ca,13654160,000000120593479,1,1,,2
271520,20-OCT-11,19-OCT-11,Jhon,,en,70.26.172.217,jmitoff@sympatico.ca,13685478,000000120655512,5,5,,5
271521,20-OCT-11,18-OCT-11,Afroze,,en,70.55.3.66,antonio-paula@sympatico.ca,13664746,000000120647554,5,5,"Great service, very thoughtful young men.  Thank you.",5
271522,20-OCT-11,19-OCT-11,Andy,,en,184.144.45.139,shirley.gibson-langille@sympatico.ca,13691616,000000120654366,5,5,,4
271523,20-OCT-11,19-OCT-11,Sam,,en,70.50.193.175,lynn.helwig020@sympatico.ca,13687368,000000120661953,3,3,I had to end conversation with Sam as I could not get to the computer which was needed to resolve error problem.I am trying again today and hopefully will be able to send e-mails after 2and a half months of no service.,3
272029,19-OCT-11,18-OCT-11,Sarra,,fr,174.88.227.240,unisfera@sympatico.ca,13677748,000000120628797,1,1,la préposée aurait dû essayer de comprendre ma requête avant de me donner une réponse insatisfaisante et me transférer par la suite à une autre division,1
272030,19-OCT-11,18-OCT-11,Kyle,,fr,70.49.61.90,suzanne.dubreuil@sympatico.ca,13677060,000000120623330,2,2,"I want to access Outlook from Florida via the internet. I need to know how, since the carrier in  Florida (Brighthouse) is different from Bell. Do I leave my computer in Riveiere Beaudette on all the time with PCANYWHERE running using the same in Florida, or can I use the internet to connect to my mail box? ",3
272031,19-OCT-11,18-OCT-11,Elmer,,en,69.157.0.6,arnandaud@sympatico.ca,13664812,000000120637010,4,4,,4
272032,19-OCT-11,18-OCT-11,June,,en,70.50.195.183,vicpatel@sympatico.ca,13677876,000000120631800,5,4,Bring fibre cable to town houses so that I could have tried the HD fibre TV advertised by Bell. That way I have all my business with bell to reduce cost.,4
272033,19-OCT-11,18-OCT-11,Stephan,,en,174.88.26.10,cunko.v@bell.net,13666714,000000120640329,5,5,"Nothing it was fantastic
Stephan was  wonderful in providing assistance",5
272034,19-OCT-11,18-OCT-11,Mike,,fr,76.69.182.112,noelj@sympatico.ca,13674182,000000120642211,2,,".plus rapide (ca a pris une demi-heure!)
.je vais savoir si on m'a bien compris lorsque je vais recevoir ma prochaine facture",1
272035,19-OCT-11,18-OCT-11,Samantha,,en,70.29.13.34,peter.kaegi@sympatico.ca,13674736,000000120645989,5,5,,5
272036,19-OCT-11,18-OCT-11,Dwayne,,en,204.76.196.11,dulrich@sympatico.ca,13667802,000000120623603,5,5,"Although the Loyalty dept had a backlog of calls (more reps needed?), the Rep that I spoke to (Dwayne), escalated the issue to his mgr and it was resolved rather than having me wait any longer.  

One issue that I find very frustrating - every time I do the security voice recognition, it never recognizes my voice (ever!).  I don't have an accent, am not trying to trick the system, it just doesn't recognize my voice - so I'm finding it frustrating because 'my voice is not my password' apparently. Any suggestions? ",5
272037,19-OCT-11,15-OCT-11,Khan,,en,99.253.150.184,edrom@sympatico.ca,13631940,000000120569944,5,5,,5
272038,19-OCT-11,18-OCT-11,Priya,,en,70.52.218.38,powersdj@sympatico.ca,13674954,000000120639321,4,4,,3
272039,19-OCT-11,18-OCT-11,Ghorden,,en,50.100.54.119,rdevenish@bell.net,13675288,000000120640043,3,2,"I do not understand why we have to call Bell too often to find out what is wrong with the internet responce time
or other problems.  The question comes down to what kind of problems can you correct and what kind of problems can we correct?  Thank you.  ",4
272040,19-OCT-11,18-OCT-11,Mike,,en,67.71.9.242,harmanie@bell.net,13669318,000000120629764,5,5,"Nothing.  He was friendly, fast, understanding and clear.",5
272041,19-OCT-11,18-OCT-11,Jordan,,en,70.29.120.3,simmy8@sympatico.ca,13676582,000000120642233,5,5,I really was appreciative I did not have to talk to robots with human voices,5
272042,19-OCT-11,18-OCT-11,Anah,,en,76.64.107.236,john.lowry@sympatico.ca,13670712,000000120633746,5,5,Nothing.   I was very impressed with the young lady that looked after our call.   ,5
272043,19-OCT-11,18-OCT-11,Arjuman,,en,64.231.154.174,jgmj@sympatico.ca,13670410,000000120637530,2,1,"There have been changes in that your outgoing mail server changes the ""reply to"" information with Bell domain e-mail addresses. I have been able to use a non-Bell e-mail address as my primary address with no trouble until a month ago. I have been told different reasons over the last month for this but was told yesterday that this was a CRTC Decision that has governed your actions. I am suspicious that this is true because I heard no news of this, received no information from Bell a month ago when this started, and am having trouble finding someone at the CRTC who knows of this. Essentially you are forcing me to cancel so that I can use another ISP so that my outgoing mail doesn't get tampered with but you are holding fast to a penalty because of a few months left on a contract. Personally, I think you could manage this issue better and find a way to allow long-term customers to use non-Bell domain e-mail addresses without issue as you have been doing for the last many years, while still controlling your servers from being used as spam gateways.

This also comes after you changed my data allowance from 60G to 25G a few years ago without telling me and seemingly without regard to my original terms.

JMuir",3
272044,19-OCT-11,17-OCT-11,Arturo,,en,65.95.41.226,lornec@sympatico.ca,13656670,000000120619740,4,2,made the wait time less than the 15 minutes that it took,3
272045,19-OCT-11,18-OCT-11,Karishma,,en,184.148.96.82,janiceanderson@bell.net,13670060,000000120626146,5,5,,5
272046,20-OCT-11,19-OCT-11,Ahmed Ramy,,fr,76.69.174.250,pellan.frechette@sympatico.ca,13689722,000000120654735,1,1,"Je ne comprends toujours pas pourquoi vous insistez pour me faire payer un modem (49,95 $) alors que je débourse 3,95 $ mensuellement depuis plusieurs annees et depuis, largement payé.",1
272047,20-OCT-11,17-OCT-11,Mario,,fr,174.95.119.118,bernard.d.lavoie@sympatico.ca,13649242,000000120611289,4,1,"Même si j'ai le service de protection, je ne suis toujours pas protégerdepuis longtemps et j'aurais attrapé un ou des virus. Le constat est terrible et je ne sais comment ça se terminera. Votre agent Mario a tenté de réparer, mais devant l'impossibilité, il m'a avisé qu'un expert me contacterait dans les 24, maximum48 heures pour rectifier ce problème. Nous sommes maintenant à 72 heures, toujours pas d'appel. Le problème risque de s'amplifier. Non je ne vais pas sur des sites, non je ne vais pas sur des jeux. C'est un problème sructurel de votre système d'accès à internet sur mon laptop. Je paie mais ne suis pas protégé.",1
272048,20-OCT-11,19-OCT-11,Shakeel,,en,70.27.112.248,boervart@sympatico.ca,13680368,000000120657150,3,3,my internet wad down and i got complete satisfaction with hook up on one computer. the tech was to call me back to hook up lap top-not done. had to make another call tody to rectify/,4
272049,20-OCT-11,19-OCT-11,Karishma,,en,70.50.96.243,bluejay49@sympatico.ca,13680318,000000120662695,3,4,"You could connect me with someone with a better command of the English language; then I could understand the technician & she could understand me;
in which case, the problem could be solved in 1/3 the time.",4
272050,20-OCT-11,19-OCT-11,Jose,,en,174.95.211.96,maretta.fedy@sympatico.ca,13687704,000000120666272,5,5,"Jose handled my problem very well, he couldn't of done any one thing better, he was excellent in helping to resolve my problem, and he was very friendly.  I enjoyed dealing with him.",5
272051,20-OCT-11,08-OCT-11,Andrea,,en,64.229.40.187,ila.scott@sympatico.ca,13554726,000000120422234,5,5,,5
272052,20-OCT-11,18-OCT-11,Denis,,fr,174.88.91.87,lberthaume@bell.net,13671750,000000120639682,5,5,"ok
",5
272053,20-OCT-11,15-OCT-11,Pradeep,,en,70.29.128.136,gillian.barrett@sympatico.ca,13632612,000000120573504,5,5,,5
272054,20-OCT-11,19-OCT-11,Dilip,,en,67.71.181.12,stephanie.stuart.hill@sympatico.ca,13692040,000000120665270,5,5,None,4
272565,19-OCT-11,17-OCT-11,Mike,,en,206.172.0.204,dslowe@bell.net,13651804,000000120613155,2,2,manners and listen more ,4
272566,19-OCT-11,18-OCT-11,Ramzi,,fr,76.69.182.48,andr58@sympatico.ca,13664548,000000120646773,4,4,,4
272567,19-OCT-11,18-OCT-11,Joelle,,en,64.231.221.62,j.geoffrey@sympatico.ca,13669856,000000120637445,4,4,,4
272568,19-OCT-11,18-OCT-11,Moemen Belleh,,en,184.144.170.194,mmjreid@sympatico.ca,13673504,000000120624493,5,5,nothing,5
272569,19-OCT-11,18-OCT-11,Prego Junior,,en,70.31.48.190,nick.matthews@sympatico.ca,13674064,000000120624201,5,5,I was passed through three or four reps. before a technician was sent.,5
272570,19-OCT-11,08-OCT-11,Samantha,,en,64.231.114.135,planckeb@sympatico.ca,13557532,000000120434791,4,4,less wait time on the phone.,4
272571,19-OCT-11,17-OCT-11,Ann,,en,65.92.115.241,k.g.davies@sympatico.ca,13655368,000000120599933,1,1,Do what you said you were going to do.,2
272572,19-OCT-11,18-OCT-11,Amany,,fr,50.100.109.188,julie_deshaies@sympatico.ca,13670998,000000120622376,5,5,"Je n'ai rien à dire, j'ai eu un excellent service.",5
272573,19-OCT-11,18-OCT-11,Nouha,,fr,70.53.141.203,michel.lacroix2@sympatico.ca,13673254,000000120621966,5,5,,5
272574,19-OCT-11,18-OCT-11,Fathi,,fr,174.91.16.165,claudine.thuot@sympatico.ca,13666454,000000120643463,1,1,"j'ai pris 5 rendez vous,et ils ont confirmé sur mon répondeur qu'il fallait que je sois présente pour l'installation d'un rooter et ils ne sont jamais présenter donc j'ai toujours pas mon rooter et ca fait 1mois que je l'attend je pense fortement changé de compagnie j'ai l'impression qu'on me rit en pleine face, ca fait très longtemp que je suis cliente",1
272575,19-OCT-11,16-OCT-11,Maria,,en,76.68.81.10,jkilpatrick@sympatico.ca,13643150,000000120582513,5,5,Nothing,5
272576,19-OCT-11,18-OCT-11,Philo,,en,174.92.34.45,htouchburn@sympatico.ca,13669572,000000120643361,1,3,Problem began when I called to disconnect and reconnect for Nov. 18.  This was switched to Oct. 18 and I was without telephone or internet dispite having phoned on the 17 to have the order corrected. finally on the 19 I am up and runnung.,3
272577,19-OCT-11,18-OCT-11,Denice,,en,65.93.85.156,dkalbfleisch@sympatico.ca,13667464,000000120638533,4,4,Cut back on automation calls.  I only wanted to speak to a real human being not keep punching buttons on my phone.,4
272578,19-OCT-11,18-OCT-11,Dilli,,en,64.231.41.42,clmhamilton@bell.net,13666486,000000120629979,4,4,Nothing,4
272579,19-OCT-11,18-OCT-11,Maurice,,fr,184.145.158.52,julie.jerome@sympatico.ca,13670992,000000120634925,5,3,,2
272580,19-OCT-11,18-OCT-11,Naim,,fr,70.55.104.78,c.menard@sympatico.ca,13665774,000000120643837,5,5,Rien d'autre.,5
272581,19-OCT-11,18-OCT-11,Stanley,,en,65.94.214.67,beab@sympatico.ca,13665150,000000120629981,5,5,,5
272582,19-OCT-11,18-OCT-11,Diddharth,,en,70.55.1.200,karenmarsh44@sympatico.ca,13671120,000000120622938,5,4,he arranged for a tech to attend my residence and that was what I wanted so nothing else could have been done. he did eveything he could from his end to try and fix my problem.. he was extremely helpful.. ,5
272583,19-OCT-11,18-OCT-11,Edward,,en,69.159.110.145,jseizer@sympatico.ca,13670904,000000120642243,4,4,,5
272584,19-OCT-11,18-OCT-11,Nandhini,,en,76.68.128.55,marcella.baker@sympatico.ca,13672590,000000120640133,5,5,,5
272585,19-OCT-11,18-OCT-11,Sonia,,fr,76.69.221.12,christianedelhaes@sympatico.ca,13666322,000000120636450,5,5,Ici je voulais simplement vous remercier pour l'excellent service que j'avais recu et je suis tombé encore une fois sur la Tunésie et ils étaient bien heureux de ma gratitude envers leur service Bravo!!!,5
272586,19-OCT-11,18-OCT-11,Jamel,,en,74.14.119.34,samuel.shene@sympatico.ca,13676102,000000120644260,5,4,No comments,5
272587,20-OCT-11,19-OCT-11,Afef,,fr,67.68.177.124,laer@bell.net,13686632,000000120648287,2,1,"pouvoir parler a des gens canadien francais. ceux qui nous repondent sont difficile a comprendre vu leur accent.
merci",3
272588,20-OCT-11,19-OCT-11,Sihem,,fr,67.68.115.238,marioaf1@sympatico.ca,13687810,000000120654392,5,5,,5
272589,20-OCT-11,19-OCT-11,Andrew,,en,70.30.32.220,trefz@sympatico.ca,13692788,000000120658473,5,5,nothing,5
272590,20-OCT-11,19-OCT-11,Rinta,,en,184.145.21.161,sawahid306@sympatico.ca,13691296,000000120663519,2,2,"Bell technicians don't have technical knowledge, they just use online information  whatever is available. ",1
272591,20-OCT-11,19-OCT-11,Valerie,,en,70.30.30.250,ihms@sympatico.ca,13684522,000000120661856,5,5,"So nice to have someone who was easy to understand and also understood the problem and knew how to address it.  I have to say with Bell, that is not usually the case so this was a real surprise and nice!",4
272592,20-OCT-11,19-OCT-11,Gattu,,en,76.70.71.188,djfcbg@sympatico.ca,13682284,000000120667209,3,,Lost phone contact during attempt to resolve problem requiring a call again. Agent did not call me back. Problem was resolved possibly on its own. Unless he did something I wasn't aware of.,4
272593,20-OCT-11,19-OCT-11,Sajid,,en,70.52.221.76,abelsomar@bell.net,13678886,000000120670174,4,4,HAVE A CANADIAN REPRESENTATIVE,3
272594,20-OCT-11,19-OCT-11,Edwin,,en,174.89.119.45,harald@sympatico.ca,13684136,000000120663382,5,5,nothing,5
272595,20-OCT-11,19-OCT-11,Gattu,,en,76.70.71.188,djfcbg@sympatico.ca,13682286,000000120668405,4,4,"During first call to Bell the phone connection was lost while agent was checking problem. I called back after about 5 minutes. At that point the problem resolved itself. This agent passed me to a second sr. tech. Very hard to hear him clearly. He said he made some adjustment to speed up modem, I think, to avoid this happening again as it occurs every few weeks. It was difficult to hear what he said he was doing. Again by this time it was properly connected to Internet. ",4
272596,20-OCT-11,19-OCT-11,Rahma,,fr,76.67.165.25,pmgxjmg@sympatico.ca,13689978,000000120651971,5,5,"Madame Rahma a su déterminer quel était
mon problème et y trouver rapidement une
solution à ma grande satisfaction.
Merci",5
272597,20-OCT-11,17-OCT-11,Sharon,,en,206.172.134.30,apple-creek@sympatico.ca,13648802,000000120594728,3,3,Sharon was as helpful as she could be under the circumstances but I am very disappointed in Bell Canada.,2
272598,20-OCT-11,19-OCT-11,Nourmene,,fr,174.92.227.227,rboucher9@sympatico.ca,13690330,000000120667411,5,5,,5
272599,20-OCT-11,18-OCT-11,Houssem,,fr,174.95.239.247,2louis@bell.net,13663646,000000120635817,4,1,,5
272600,20-OCT-11,18-OCT-11,Zouhair,,fr,174.95.239.247,2louis@bell.net,13663648,000000120634933,4,1,,5
272601,20-OCT-11,09-OCT-11,Bhavana,,en,64.231.99.155,roblewis@sympatico.ca,13563864,000000120443037,5,4,,4
272602,20-OCT-11,18-OCT-11,Roshan,,en,64.231.99.155,roblewis@sympatico.ca,13675672,000000120629858,4,4,,4
272603,20-OCT-11,19-OCT-11,Daniel,,en,198.20.32.120,dmann23@sympatico.ca,13682328,000000120671206,5,5,The 25 minute wait was not well-appreciated especially since I was already considering moving to another Internet provider.,4
272604,20-OCT-11,15-OCT-11,Nizar,,en,76.64.32.216,bernard_l@sympatico.ca,13630220,000000120567703,4,4,,4
270981,18-OCT-11,17-OCT-11,Marie,,fr,65.93.124.208,marguerite57@sympatico.ca,13657328,000000120597412,4,4,,5
270982,20-OCT-11,19-OCT-11,Juan,,en,184.146.157.49,diane.fassel@sympatico.ca,13682192,000000120674024,5,5,,5
270983,20-OCT-11,19-OCT-11,Adnan,,en,24.139.10.130,martin_serre@sympatico.ca,13687924,000000120666802,1,1,Get my address right!  Fix your address database.  The representative was courteous and very nice to talk to... but I didn't get my new dsl modem yet and no mention about getting reimbursed or compensated for lost productivity time.  ,2
270984,20-OCT-11,19-OCT-11,Prem,,en,209.202.115.142,l-j.howell@sympatico.ca,13686574,000000120650188,5,5,"nothing, all was good",5
270985,20-OCT-11,19-OCT-11,Michael,,en,184.147.64.63,kevinareid@sympatico.ca,13686340,000000120667521,1,1,treated me like a customer who matters,1
270986,20-OCT-11,19-OCT-11,Bochra,,fr,69.156.18.86,claude.patenaude1@sympatico.ca,13681304,000000120652964,4,4,,4
270987,20-OCT-11,19-OCT-11,Umesh,,en,69.156.145.37,rslatter@sympatico.ca,13690996,000000120651604,4,4,reps enlish not very good,4
270988,20-OCT-11,19-OCT-11,Dawood,,en,70.27.193.119,jennyborsten@sympatico.ca,13685222,000000120650932,5,5,,5
270989,20-OCT-11,19-OCT-11,Robert,,en,69.156.110.40,albertpribil@sympatico.ca,13679104,000000120656049,4,4,,4
270990,20-OCT-11,19-OCT-11,Srinivasan,,en,184.144.237.178,glachance@sympatico.ca,13683780,000000120668112,5,5,Nothing,5
270991,20-OCT-11,19-OCT-11,Pascal,,en,70.30.25.38,marion.cronsberry095@sympatico.ca,13687820,000000120657931,5,5,nothing - very happy with Bell,5
270992,20-OCT-11,19-OCT-11,Ruth,,en,174.92.107.19,ruth.gilbert@sympatico.ca,13691026,000000120671316,3,4,"She was very helpful but I'm sure French was her native tongue and although she spoke good English I had a great deal of trouble understanding her.  It was my fault, not hers, but it would be helpful for older people like me to have someone who I could better understand.",4
270993,20-OCT-11,19-OCT-11,Allaura,,en,70.30.25.38,marion.cronsberry095@sympatico.ca,13687822,000000120657731,5,5,nothing - Bell is the only company to use.,5
270994,20-OCT-11,14-OCT-11,Feres,,fr,74.198.164.224,fontaine-prairie@sympatico.ca,13620426,000000120556642,5,5,,5
270995,20-OCT-11,14-SEP-11,Sofien,,fr,70.26.246.75,j.arthur.lebreux@sympatico.ca,13253152,000000119885261,4,4,,4
270996,20-OCT-11,19-OCT-11,Shakeel,,en,67.68.55.48,steveyd@sympatico.ca,13692112,000000120650494,3,2,Fix the problem,3
270997,20-OCT-11,19-OCT-11,Dawood,,en,70.26.15.121,larce@sympatico.ca,13686684,000000120656082,3,3,"Could hardly understand or hear rep. and didn't seem to knowledgeable about my operating system - Windows 98, Outlook 6 for mail. It seemed like a lengthy process, but eventually I was able to read my mail.
He wasn't able to answer my question about why a security certificate comes up and I have to click yes to be able to read my mail.  In the past, I didn't have this security message.",4
270998,20-OCT-11,19-OCT-11,Amel,,fr,70.49.79.3,roch.santerre@sympatico.ca,13690778,000000120652239,5,5,C'était vraiment très professionnel et la gentille Dame a été super compétente. Plus que satisfait ... Merci ...  ,5
270999,20-OCT-11,19-OCT-11,Afef,,fr,67.70.135.169,gilbert.mercier@sympatico.ca,13683706,000000120651871,5,5,tout a ete a ma satisfaction,5
271000,20-OCT-11,18-OCT-11,Harjeeth,,en,174.92.29.150,john888@sympatico.ca,13670730,000000120644641,5,5,Nothing,5
271001,20-OCT-11,19-OCT-11,Kanchumarthi,,en,69.157.40.109,john.dearden@sympatico.ca,13685618,000000120664009,5,5,,4
271002,20-OCT-11,19-OCT-11,Irving,,en,70.54.89.61,lorriesauve@sympatico.ca,13687188,000000120665314,5,5,Like getting in contact with a person without going through a bunch of numbers on the telephone. Direct personal contact is important.  This call was answered quite fast compared to other calls to Bell. ,4
271003,20-OCT-11,19-OCT-11,Andrea,,en,74.14.24.247,mstark@sympatico.ca,13688840,000000120672957,5,5,,5
271004,20-OCT-11,18-OCT-11,Danielle,,en,174.89.52.72,belanger10@sympatico.ca,13665190,000000120638923,4,5,,5
271005,20-OCT-11,19-OCT-11,Mhamed Chekib,,fr,76.67.144.154,liseboisvert@sympatico.ca,13687030,000000120653972,5,5,,5
271006,20-OCT-11,19-OCT-11,Julie Anne,,en,174.88.9.142,bbaker2000@sympatico.ca,13679946,000000120661608,4,4,,4
271007,20-OCT-11,19-OCT-11,Evan,,en,74.12.3.239,peter.erratt@sympatico.ca,13689754,000000120655991,5,4,"This survey should be completed after 
the price changes/installation have been completed. If price changes are wrong who do we contact? If installer does not show up who do we contact?",5
271008,20-OCT-11,19-OCT-11,Revathi,,en,69.157.57.180,pamelacarterstudio@sympatico.ca,13689512,000000120672033,4,4,"no problem...she did a very good job..it took a long time though, over an hour..but she was very punctual, calling me back excatly as she'd promised at the right time..I was tired at the end of it, but she fixed the problem..Thanks",4
271009,18-OCT-11,17-OCT-11,Carl,,en,184.146.132.28,zaklina.asanoska057@sympatico.ca,13663554,000000120606913,5,5,continiue to hire people that can speak and understand english here in Canada not from a third world contries,5
271010,18-OCT-11,17-OCT-11,Omar,,fr,65.94.127.219,francoise.fogarty@sympatico.ca,13652656,000000120606520,4,4,,4
271011,18-OCT-11,16-OCT-11,Asha,,en,208.97.119.234,kkassfeldt@sympatico.ca,13643662,000000120585906,5,5,Service was great.  For this nothing could have been improved upon.,5
271012,18-OCT-11,17-OCT-11,Hassiba,,fr,65.94.127.219,francoise.fogarty@sympatico.ca,13652658,000000120610271,5,5,,4
271013,18-OCT-11,14-OCT-11,Eya,,fr,76.69.189.164,laurette.francoeur004@sympatico.ca,13623250,000000120548624,5,4,,5
271014,18-OCT-11,17-OCT-11,Harathi,,en,76.64.136.239,ipirsch@sympatico.ca,13653966,000000120597998,1,1,"The internet was often not working, and the lady told me that some oftware was missing, which was not the case, because the issue was hopefully resolved today with a visit of the technicians.",3
271015,18-OCT-11,17-OCT-11,Diddharth,,en,67.70.68.80,robert.bassenden@sympatico.ca,13660472,000000120615464,1,1,"I am really mad as to why SALVADOR 652765 cut me off and never came back on,not even a phone call as to what happen. To what he did I need a answer to this. Robert L bassenden  ",
271016,18-OCT-11,17-OCT-11,Martina,,en,50.101.148.70,p1anderson@sympatico.ca,13659142,000000120610302,1,1,"i did not know that your people at the call centre were computer experts,because i had reason to call again today with the same problem i had yesterday,whereby the lady that i spoke with told me to take my computer to a repair shop and get them to reformat my browser since that was what was causing my problem.i just returned from the computer  repair shop,where the repairman told me that there was nothing wrong with my computer,he asked me what kind of browser i had, i told him that i had just gotten a new browser
he asked if they changed the cable which
they did not do,they used the old cables from my previous modem,so yes i am dissatified with your call centre.",1
271017,18-OCT-11,17-OCT-11,Arbi,,fr,70.48.127.87,dragon77@bell.net,13651748,000000120609410,5,4,"Je suis tres reconnaisante, j""ai trouve
votre representant tres patient,
Merci
",5
271524,20-OCT-11,17-OCT-11,Thomas,,en,174.95.208.59,shank1@sympatico.ca,13661306,000000120613292,1,1,"Once again I have been scammed by bell internet. I received a new modem in the mail but nobody told me this was going to happen. Not sure what to do with it.All they told me was the price for more usage. Next year you will charge me more money for it for which I do not want to do. So if someone with Authority would call me and explain to me what to do and why I have been scammed once again by Bell Internet.I do not think you will call me because you do not really care about customer satisfaction.
Scammed again and waiting for your call
Don Schankula
905-404-6726",2
271525,20-OCT-11,19-OCT-11,Amany,,fr,174.92.182.86,claude20075@sympatico.ca,13681310,000000120653654,4,3,,4
271526,20-OCT-11,19-OCT-11,Ruth,,en,174.91.221.43,jeanso@sympatico.ca,13685164,000000120664174,4,4,"what you could do to improve service is improve your web site -- it's not easy to navigate, too many different sign-ins, not clear and helpful, incomplete information about products etc.",4
271527,20-OCT-11,19-OCT-11,Arun,,en,216.218.29.130,lgfinancial@sympatico.ca,13686890,000000120655945,1,3,Attitude was strange he should not be  on tec service desk . Main problem has not been solved .the next time I get mr  Phillips I will hang up the phone.  We have been Bell client for years  and this my first strong comment about service.,2
271528,20-OCT-11,19-OCT-11,Diego,,en,69.158.178.51,anitabob@sympatico.ca,13679424,000000120654151,5,5,,5
271529,20-OCT-11,19-OCT-11,Elmer,,en,70.48.210.186,imcphern@sympatico.ca,13684548,000000120661678,2,4,"The first advisors got the problem/solution wrong and afte 90 minutes, mostly on hold, had me go off to Apple and spend an hour on the line, unsuccessfully because the problem 'was' on the Bell system. which the second advisors 3 hours later was able to fix relitively quickly",3
271530,20-OCT-11,19-OCT-11,Juan Paolo,,en,70.26.38.126,mary.brule@sympatico.ca,13687966,000000120653529,5,5,"More information on ""webs"" for your agents when they are asked a question about""webs"",specifically ""Domain Names"" She tried very hard to connect me to the right Dept and all the agents tried very hard to help me. Igot my answer. My ""Domaine Name is still there.  Thank you  ",5
271531,20-OCT-11,19-OCT-11,Nayeem,,en,70.31.50.21,carolhome@sympatico.ca,13680826,000000120653363,5,5,Your representative provided excellent service.  He was very courteous and patient with my inquiry.,5
271532,20-OCT-11,19-OCT-11,Casey,,en,206.172.0.204,jennifer.olsen2@sympatico.ca,13685208,000000120663389,5,4,,
271533,20-OCT-11,17-OCT-11,Saadullah,,en,67.212.12.201,amehmet@sympatico.ca,13648532,000000120618928,5,5,nothing,5
271534,20-OCT-11,19-OCT-11,Radhia,,en,184.144.135.111,vivilin@sympatico.ca,13693062,000000120658768,4,4,,4
271535,20-OCT-11,19-OCT-11,Loyda,,en,65.93.160.216,stewart3@bell.net,13692118,000000120655225,1,1,Provide the service for which I am paying dearly every month.,1
271536,20-OCT-11,19-OCT-11,Jose,,en,184.146.156.26,casimakis@sympatico.ca,13680874,000000120662151,1,1,"I had to call back yesterday October 19, 2011, only to find out that the replacement modem was not shipped.

After speaking with a CSR, I hope the modem will be sent this time.",3
271537,20-OCT-11,19-OCT-11,Guylaine,,fr,65.94.168.141,atourigny54@bell.net,13679700,000000120655584,5,5,,5
271538,20-OCT-11,19-OCT-11,Daniel,,en,67.70.105.54,heatherchapman@sympatico.ca,13684219,000000120659678,2,3,After being told by 3 different support people that the problem was mine and there was nothing they (Bell) could do about it I was so frustrated I asked to speak with a supervisor.  I was transferred to Josh who actually took the time to  listen to my problem and tried to solve it.  We did manage to solve the issue at hand but now I have other problems as a result and will once again have to call your support line and go over the issues once again to the 5th or 6th person.  I know that every time I call the support line I will end up being totally frustrated!,1
271539,20-OCT-11,19-OCT-11,Pavan,,en,74.15.83.148,rbutterwick@sympatico.ca,13690338,000000120663594,5,5,speak louder,5
271540,20-OCT-11,18-OCT-11,Charles,,en,70.30.24.65,jonesr@sympatico.ca,13670790,000000120634599,5,5,,4
271541,20-OCT-11,18-OCT-11,Prem,,en,76.64.208.134,scott.barnes@sympatico.ca,13676244,000000120634919,3,3,I've been told i need a higher speed (N) router. We've been renting a G combo-router for some time. We can purchase ($50) our modem/router but that feels wrong. There should have been a maximum fee. Now I have to purchase an N router and I will request an exchange of a new modem for our existing combo. If experience is a teacher there will likely be a hassle. ,2
271542,20-OCT-11,19-OCT-11,Karingula,,en,74.15.94.38,h.peter.schaub@sympatico.ca,13684064,000000120671612,5,5,nothing,5
271543,20-OCT-11,18-OCT-11,Gilberto Jose,,en,70.26.73.236,concastformingber@bell.net,13666560,000000120646500,2,2,i believe my mordurm was the problem need to be change,5
271544,20-OCT-11,19-OCT-11,Nouha,,fr,70.30.186.244,rick1509@sympatico.ca,13690566,000000120658064,4,2,Nouha a dû transmettre le problème à des autorités supérieures car on n'a pas été capable de changer le numéro de téléphone mobile où il y avait une erreur.  Cependant elle a fait tout son possible pour m'aider et m'a garanti que le service reviendrait avant 72 heures et ce fut fait.,4
271545,20-OCT-11,19-OCT-11,Tarek,,fr,69.156.74.185,nathalie.brisson@bell.net,13689066,000000120672659,5,4,plus rapidement temps d'attente,4
271546,20-OCT-11,30-SEP-11,Linda,,en,174.94.122.115,william_boyd@sympatico.ca,13466026,000000120255050,5,3,Really fix the problem,
271547,20-OCT-11,19-OCT-11,Susy,,en,67.71.151.193,jim.sammon@sympatico.ca,13685362,000000120672281,5,5,not made it necessary,4
271548,20-OCT-11,19-OCT-11,Afroze,,en,67.71.86.165,john.pinder@sympatico.ca,13685644,000000120673863,5,4,"Problem was corrected.  Representative
was very patient and directed me through
re establishing internet connection.
Thank you.  I don't think anything could
improve the experience except for not
having it happen in the first place.",4
271549,20-OCT-11,17-OCT-11,Mauricio,,en,70.27.109.125,dianneveilleux@sympatico.ca,13651484,000000120620796,5,5,Excellent service. Thank you.,5
271550,20-OCT-11,13-OCT-11,Ronald,,en,70.27.109.125,dianneveilleux@sympatico.ca,13606344,000000120536352,5,5,Excellent service. Thank you.,5
271551,20-OCT-11,18-OCT-11,Joseph,,en,174.91.62.172,carol.17@sympatico.ca,13665938,000000120641817,1,1,"Customer satisfaction!!..when you say you are going to send a technician they should show up!! or, at least a call to say they can not resolve the issue and the next level needs to resolve it.  Then after taking time off of work AGAIN the second technician did not call or show up!!",1
271552,20-OCT-11,19-OCT-11,Farhana,,en,74.12.175.105,jacqblock1@sympatico.ca,13684786,000000120673093,4,4,every thing was fine thank you,4
271553,20-OCT-11,18-OCT-11,Gloria,,en,174.89.198.153,nsullivan@bell.net,13674272,000000120644248,5,5,"Everything was excellent and more
She was a very pleasant person/staff",5
271554,20-OCT-11,11-OCT-11,Gayathri,,en,69.156.87.49,bdbswebb@sympatico.ca,13574610,000000120460668,4,5,,4
272055,20-OCT-11,19-OCT-11,Mukesh,,en,65.93.206.252,cordless44@bell.net,13681434,000000120648321,2,2,understand my situation and and fix the problem ,2
272056,20-OCT-11,19-OCT-11,Edwin,,en,74.15.26.75,bgl10@bell.net,13680154,000000120649559,5,5,,4
272057,20-OCT-11,19-OCT-11,Tony,,en,76.64.72.184,rlfielding@bell.net,13690618,000000120651020,5,5,,5
272058,20-OCT-11,19-OCT-11,Catherine,,en,76.67.97.50,tdevine@sympatico.ca,13692392,000000120658720,4,4,Technician to speak slower and mor clearly,4
272059,20-OCT-11,19-OCT-11,Imed,,fr,67.70.24.139,dionbouchard@sympatico.ca,13682260,000000120668117,5,5,"Tout a été fait selon mes attentes et, beaucoup plus par monsieur Imed, 311522.",5
272060,20-OCT-11,18-OCT-11,Timothy,,en,70.50.21.203,menny@sympatico.ca,13673114,000000120630282,4,3,was promised an email about the changes we were talking about but have not received one yet!! would like to have one.,4
272061,20-OCT-11,26-SEP-11,Roshan,,en,70.50.200.157,rajanil30@sympatico.ca,13407140,000000120157816,2,2,,2
272062,20-OCT-11,19-OCT-11,Abbey,,en,76.64.142.29,framen@sympatico.ca,13683254,000000120651157,3,2,You could have corrected my contract (Fibe 6) to show 25 gb. instead of 2 gb. of usage.  This is the second time I have called re this problem.  I just checked on the Bell website and it is still showing 2 gb.  I refuse to pay the additional charge for going over 2 gb although I was told to call in when I get my bill and it will be credited.  I feel that I shouldn't have to do that.  Why can't they correct it before billing me.,3
272063,20-OCT-11,18-OCT-11,Gloria,,en,70.26.98.205,gordonvstewart@sympatico.ca,13669056,000000120636603,1,1,"Do not start by telling me I have a virus in my computer.  I terminated the call and took my tower to my hardware supplier.  Guess what . . . NO VIRUS.
In fact there was nothing wrong with my hardware.  But I did have to pay for their service.",2
272064,20-OCT-11,19-OCT-11,Alvaro,,en,24.139.30.31,MaureenG_55@sympatico.ca,13678678,000000120671639,4,1,"The gentleman trying to help me tried to resolve my problem even with assistance from someone else.  I still am not able to receive a certain e-mail which is important. It does not come into my inbox even though under Options it shows that it is not blocked.
Maureen Gaudreau",3
272065,20-OCT-11,18-OCT-11,Srinivasan,,en,74.14.118.105,kathleenthomson@sympatico.ca,13671160,000000120632251,5,4,Nothing--Srini did a very good job of listening and hearing all my concerns!! Thank you Srini!!,5
272066,20-OCT-11,19-OCT-11,Mauricio,,en,69.159.9.193,dsteenburg@sympatico.ca,13682552,000000120651004,5,5,,5
272067,20-OCT-11,19-OCT-11,Malek,,fr,50.100.165.107,julegauthier@sympatico.ca,13685950,000000120654261,4,4,,4
272068,20-OCT-11,19-OCT-11,Arun,,en,70.24.170.171,eddyishome@bell.net,13682698,000000120673980,4,4,"Really nothing more. I was walked thru the problem I had by the Bell rep., and it was efficiently resolved. I am back in the e- circuit.
Thanks very much.",4
272069,20-OCT-11,19-OCT-11,Radhia,,fr,50.100.168.4,serge.robert@sympatico.ca,13691436,000000120663967,5,5,,5
272070,20-OCT-11,19-OCT-11,Robert,,en,76.64.206.181,j.cooney@sympatico.ca,13684678,000000120670670,5,5,,4
272071,20-OCT-11,19-OCT-11,Kevin,,en,70.27.239.31,mbdickinson@sympatico.ca,13688080,000000120672190,5,5,Nothing,5
272072,20-OCT-11,19-OCT-11,Pavan,,en,65.95.130.237,g.under@sympatico.ca,13683406,000000120659125,4,4,It wasn't a major issue but I would have preferred an explaination of why my service failed and if there was anything I could do differently to avoid it happening in future.,4
272073,20-OCT-11,18-OCT-11,Ali,,en,76.65.175.26,VAILLANCOURT-A@sympatico.ca,13663966,000000120628429,5,5,,5
272074,20-OCT-11,19-OCT-11,Andrea,,en,184.147.233.36,stroberts@bell.net,13692132,000000120671438,4,4,Can't think of a thing,5
272075,20-OCT-11,19-OCT-11,Wael,,fr,70.29.149.233,canach@sympatico.ca,13680720,000000120671893,5,5,,5
272076,20-OCT-11,19-OCT-11,Rahma,,fr,64.229.85.249,voyer.charron@sympatico.ca,13693098,000000120660264,5,4,,5
272077,20-OCT-11,17-OCT-11,Paula,,en,69.158.114.33,bob_little@bell.net,13649472,000000120604365,5,5,,5
272078,20-OCT-11,19-OCT-11,Hemavathi,,en,76.64.58.65,pahanley@sympatico.ca,13689488,000000120648518,5,4,,5
272079,20-OCT-11,19-OCT-11,Krishnan,,en,65.92.45.152,bill.char@sympatico.ca,13680188,000000120663041,5,5,nothing,5
272080,20-OCT-11,18-OCT-11,Gloria,,en,70.55.36.141,marg.degraaf@sympatico.ca,13672616,000000120633519,3,2,"No clear explanation for increases of your service.  $30 over the last 3 years
No incentive to stay with Bell. Result, Looking Elsewhere",3
272081,20-OCT-11,14-OCT-11,Loyda,,en,174.93.71.103,ramresins@sympatico.ca,13626156,000000120549524,5,5,Nothing. The gal who assisted me named Suzanne was extremely helpful and kind.,5
272082,18-OCT-11,17-OCT-11,Ali,,en,70.50.174.241,alen.turcotte@sympatico.ca,13648348,000000120612168,4,4,,3
272083,18-OCT-11,17-OCT-11,Anusha,,en,209.226.190.100,rmain@bell.net,13660432,000000120614871,2,3,someone who can speek better english,2
272084,18-OCT-11,17-OCT-11,Justin,,fr,184.146.239.43,jg-lachapelle@sympatico.ca,13654660,000000120602946,,,"Je n'ai jamais parlé à ce conseiller, car
j'ai été placé trop longtemps en attente!",3
272085,18-OCT-11,16-OCT-11,Brahim,,fr,67.68.165.154,robert_parent65@sympatico.ca,13646022,000000120587327,1,1,cause: essentielle plus sans sécurité.très choquant.....très déçu.......,1
272086,20-OCT-11,22-SEP-11,Mayned,,en,70.50.194.42,p_yuen@sympatico.ca,13361726,000000120073778,3,3,"Replace your system!, everytime that I call in and we get my account straighten out the following month is wrong again!  This has been on going for over three to four months now...waiting to see my next month statement!  I am already not happy with you wireless now I have to deal with this!  Note, that I left Rogers after 20+ years with them hoping that I would not have to deal with this type of service.",1
272087,20-OCT-11,19-OCT-11,Mejid,,fr,70.52.68.70,carol.dore@sympatico.ca,13680810,000000120651787,4,4,j aurais aime qu on m informe des forfaits plus economiques que vous offrez avant que j appelle,4
272088,20-OCT-11,19-OCT-11,Haykel,,fr,184.145.154.205,lise.lacouline@sympatico.ca,13687024,000000120670958,5,5,"M'assurer que ça ne se répétera plus !!!

Le préposé a très bien fait son travail.
J'ai pu bien suivre ses instructions.
Merci 
",4
272089,20-OCT-11,09-AUG-11,Mario,,fr,69.159.97.179,nayve@sympatico.ca,12853171,000000119068500,3,4,,3
272090,20-OCT-11,19-OCT-11,Danielle,,en,65.92.32.236,loralsaul@sympatico.ca,13687156,000000120652391,1,1,"I requested seasonal suspensions for Phone and Sympatico. Sucessfully completed the temporary stoppage for the 'phone but was unsuccessful with Sympatico. Problem is that I have to deal with 2 separate staff members instead of one and it takes forever., After all, the Invoice you submit is combined so why not combine these 2 functions and have one individual handle suspensions. ",
272091,20-OCT-11,19-OCT-11,Kyle,,en,67.70.199.157,elisabeth1@bell.net,13682802,000000120668297,5,5,Not a thing.,3
272605,20-OCT-11,19-OCT-11,Sujay,,en,174.91.75.46,jde_melo@sympatico.ca,13685070,000000120672873,2,2,"1st off, my name is De Melo, not Melo, as my last name, this email was sent again addressed to me incorrectly!!! Then I was told that I should have received a different modem as I had recently switched my plan for phone and internet service and have experienced much difficulty each time I try to connect to the internet. I am not at all pleased with Bell oe the service I am getting!!!! It makes me wonder why I continue to use your services, family members are retired Bell employees as well. My son has Bell stocks too. Bell is providing extremely poor service and I am seriously considering moving all of business to another company regardless of my contract with Bell. As far as I'm concerned, Bell would have to seriously ""wow"" me to keep me. I even suggested that the modem be rushed to me due to the incompetence of your staff!!!!",1
272606,20-OCT-11,21-SEP-11,Saadullah,,en,99.228.247.48,fernando905@sympatico.ca,13341922,000000120028913,1,1,up today 20 Octobe 2011 NO ONE has fixed the problem,1
272607,20-OCT-11,17-OCT-11,Edgardo,,en,70.52.182.188,db.parkinson@sympatico.ca,13651168,000000120596589,2,3,You should not have disconnected the link from my Sympatico service to my GMail which Gavin said he had not done when he was giving me my password on Thursday. The young woman I spoke to on Friday claimed to have corrected this.  On Monday but this was not so. On Monday I was given a number to call a GMail who do not have a telephone response system.  Finally I was told I must do this myself on line. ,
272608,20-OCT-11,15-OCT-11,Haykel,,fr,70.50.165.162,michelmartel9@sympatico.ca,13635678,000000120579102,5,4,"
 je suis tres satisfait.",5
272609,20-OCT-11,19-OCT-11,Kanni,,en,174.91.220.197,marj.naftali@sympatico.ca,13687838,000000120665973,4,2,I am having trouble with Internet Explorer. I was given the number to call Hp technician---who told me because I had windows xp3 that My computer was out of date----------Therefore they could not help me and suggested that I buy a new one!,4
272610,21-OCT-11,19-OCT-11,Mohamed Nidhal,,fr,76.65.175.240,robert.payant@sympatico.ca,13690698,000000120668492,3,3,un meilleur prix,3
272611,21-OCT-11,19-OCT-11,Mohamed,,fr,142.83.138.11,mev@sympatico.ca,13688270,000000120662386,5,5,,5
272612,21-OCT-11,01-OCT-11,Sushil,,en,76.69.151.151,hfaller12@bell.net,13470286,000000120277364,5,5,Service was excellent no improvement possible,5
272613,21-OCT-11,20-OCT-11,Mejid,,fr,70.53.132.141,ddrapeau1@sympatico.ca,13697214,000000120693376,5,5,"C'est la 3e personne, Mejid qui a réussi à résoudre ma demande",4
272614,21-OCT-11,20-OCT-11,Divine,,en,76.71.117.66,brhynold@bell.net,13695778,000000120680238,5,5,,4
272615,21-OCT-11,14-OCT-11,Insaf,,fr,184.145.168.219,nancy.mercier@sympatico.ca,13625132,000000120547706,4,4,,5
272616,21-OCT-11,20-OCT-11,Tayssir,,fr,65.94.65.160,p-beaudet@sympatico.ca,13704422,000000120683497,4,4,,4
272617,21-OCT-11,20-OCT-11,Asma,,en,184.146.158.245,tironside@sympatico.ca,13707424,000000120688629,4,5,"The only question I have relates to being asked for my email password. I have been asked for passwords on at least one other occasion in the past and I I always feel uncomfortable about this. I did not give my password on this occasion. However Your tech person whose name was Asna, was friendly, patient and helpful.",5
272618,21-OCT-11,20-OCT-11,Tyrone,,en,184.144.49.254,2nite@sympatico.ca,13693634,000000120682438,5,5,,5
272619,21-OCT-11,20-OCT-11,Brett,,en,70.49.225.104,sue.bee@sympatico.ca,13706962,000000120689611,5,5,"Just with the billing, when there is a credit, the next month bill shows a balance forward and the credit is no were to see....",5
272620,21-OCT-11,20-OCT-11,Mitchell,,en,174.91.66.144,rwhite9@sympatico.ca,13705956,000000120677324,5,5,Got me to Mitchell sooner rather than to have wasted my time on the 2 previous agents,5
272621,21-OCT-11,20-OCT-11,Hadhemi,,fr,184.151.127.139,denis.lab@sympatico.ca,13697282,000000120679065,4,5,,4
272622,21-OCT-11,20-OCT-11,Jeffery,,en,206.53.147.245,ljdawe@sympatico.ca,13702004,000000120688139,4,1,"You could fix your tower, at this point I still DO NOT have internet at Home! Thank goodness I can get my email thru my ROGERS Blackberry. It would be nice if you were sending me an email that I could respond to on the BEll system or one that sauys you have fixed thE problem!!! What a great start to my Friday Morning!!  NOT

",2
272623,21-OCT-11,20-OCT-11,Mahender,,en,67.70.160.43,dan.macivor@sympatico.ca,13696946,000000120683517,4,3,,4
272624,21-OCT-11,20-OCT-11,Preethi,,en,70.49.6.84,russrennie@sympatico.ca,13705932,000000120696304,5,5,nothing,5
272625,21-OCT-11,20-OCT-11,Nadyn,,en,184.147.122.169,brad.shier@sympatico.ca,13695718,000000120694693,4,5,,5
272626,21-OCT-11,16-OCT-11,Ivette,,en,76.69.24.127,wilfred.freeman@sympatico.ca,13647446,000000120581107,4,4,l can't think of anything,5
272627,21-OCT-11,20-OCT-11,Jack,,en,76.64.151.171,peter.hubert@sympatico.ca,13704752,000000120683081,5,5,,5
272628,21-OCT-11,20-OCT-11,Jeffery,,en,74.12.233.145,rthack01@sympatico.ca,13705906,000000120690896,5,5,Not make me wait so long to speak to a representative.,4
272629,21-OCT-11,20-OCT-11,Christine,,en,184.146.171.127,andrew.grant3@sympatico.ca,13694636,000000120678803,5,3,"Nothing, person was helpful and polite",2
272630,21-OCT-11,20-OCT-11,Paul,,en,70.26.243.202,lorna.seguin@sympatico.ca,13702104,000000120674477,5,5,Nothing,5
272631,21-OCT-11,20-OCT-11,Grant,,en,184.144.84.132,manniste@sympatico.ca,13702526,000000120685710,5,5,,5
272632,21-OCT-11,20-OCT-11,Vikram,,en,69.159.6.32,barry.satchelle@sympatico.ca,13695220,000000120676661,5,5,Nothing,5
272633,21-OCT-11,20-OCT-11,Mahdi,,fr,174.91.249.203,jagamax@sympatico.ca,13700040,000000120697944,5,5,,5
272634,21-OCT-11,20-OCT-11,Afef,,fr,76.67.174.13,patrice.01@sympatico.ca,13704544,000000120674537,2,2,"J'ai change mon internette de base pour le haute vitesse qui comprend la protection antivirus et autre,on me donne un # de confirmation et d'attendre 24/48 heure avant d'appeler pour pour avoir l'aide pour instaler il y juste un pepin mon service n'a pas ete rentre au complet donc je dois attendre et au risque infecter mon ordi aussi paye  il y a un manque de respect envert les clients lorsque vous faite une erreur c'est pas grave le client paye pour votre erreur,mais si le contraire ce produit le client paye encore concusion vos sondage c'est de la frime  ",2
272635,21-OCT-11,20-OCT-11,Jacqueline,,en,70.54.8.192,jim.johnston@sympatico.ca,13700506,000000120689234,1,,Not dropped my call while on hold and resolved this issue further to 4 previous calls regarding this matter.,
272636,21-OCT-11,20-OCT-11,Zied,,fr,174.92.203.32,huguette.la@sympatico.ca,13699716,000000120696905,5,5,,5
272637,21-OCT-11,19-OCT-11,Hema,,en,65.92.34.156,pananda@sympatico.ca,13689514,000000120671473,2,2,don't let me wait for half an hour to talk to a real person when I AM TRYING TO   reach you on the phone mean while  Idon't want to hear all  your ADS' it is very frustrating  ,2
272638,18-OCT-11,17-OCT-11,Sarah,,fr,174.92.171.213,meilleur.luc@sympatico.ca,13657856,000000120614182,5,5,,5
271018,18-OCT-11,17-OCT-11,Lawrence,,en,184.144.180.215,joepanton@sympatico.ca,13654922,000000120607260,2,1,Allowed me to connect my Kindle using my Bell modem,3
271019,18-OCT-11,17-OCT-11,John,,en,174.88.48.150,wilt2wilt@sympatico.ca,13663266,000000120600702,4,4,,5
271020,18-OCT-11,10-AUG-11,Karishma,,en,209.226.175.33,patmcgugan@bell.net,12864447,000000119074222,1,1,I called Wednesday am to buy a service from you...........after speaking with 9 people I finally got connected with the service.....dial-up which is way too expensive & the service is really awful...........you sent this survey for me to do on my high speed email account which was suspended for the summer...........I am just able now to answer since that account is activated again for the winter,1
271021,18-OCT-11,17-OCT-11,Milo,,en,67.70.21.239,drenzetti@bell.net,13651764,000000120616084,1,1,use canadian representatives based in canada.,1
271022,18-OCT-11,17-OCT-11,Loyda,,en,70.49.174.85,ghlady@sympatico.ca,13653016,000000120598985,4,3,"Loyda was very helpful, but uncertain if the problems of computer freezing so often was resolved. Has not happend again since our conversation so will see. She suggested some updating which will be done by a technician tomorrow, the cost quoted for updates was minimal so will see what happens. Got more information from Loyda for free than I did from PCCare which I pay for. Anyway will see what happens..",4
271023,18-OCT-11,14-OCT-11,Nes,,en,184.145.77.240,ro.sak@sympatico.ca,13626534,000000120542394,3,3,"Your rep NES did what he could to resolve this matter.  It was how it was handled prior to me having to contact you again.  The change in plan included Security, but when the techs changed settings, etc I was without Security leaving my computer vulnerable and limit access. 
Just about each and every time a change is made some error crops up and I have to contact you again. VERY frustrating and time consuming.
It seems that at Bell the left hand does not know what the right hand is doing.
I do hope my future with Bell will be  trouble free and expect the Security issue to be handled swiftly.",2
271024,18-OCT-11,08-OCT-11,Anis,,fr,76.70.61.70,celine.goyette@bell.net,13552872,000000120434379,3,2,"les reponses sont vagues. Impression que les conseillers reponses aux questions ``by the book`` ce n'est pas personnaliser et ce n'est pas le seul a agir ainsi. TRES TRES dur avoir 1 reponses clair net et precise. Sans compter toutes mes emissions enregistrer que je dois RE-ENREGISTRER car l'image est figer, tout plein de point...",4
271025,18-OCT-11,17-OCT-11,Salvador,,en,76.69.87.136,lilliang@sympatico.ca,13656396,000000120596321,1,1,"PROVIDE STAFF WHO KNOW HOW TO DO RESCUEME IN AND TAKE OVER MY COMPUTER FOR EMAIL
FIXING PLUS HAVE STAFF WHO ARE NOT SO RUDE AS TO FAIL AT DOING THIS FOR 25 MINS AND THEN HANG UP THE PHONE AS HAPPENED NIGHT OF SUNDAY OCT 16.
OCt 17 COULD NOT GET MANAGER ON PHONE ",1
271026,18-OCT-11,17-OCT-11,Rym,,fr,65.92.36.170,janray@sympatico.ca,13654342,000000120594640,4,4,Régler mon cas à la première appel et non à la 3e appel 3 plus mois tard. Merci,4
271027,18-OCT-11,17-OCT-11,Josue,,en,76.64.116.148,mddix@sympatico.ca,13657824,000000120609314,5,5,I am complety satisfied with the servis Ireseved.know I have 117 emails to sort through.,5
271028,18-OCT-11,16-OCT-11,Mudilyar,,en,69.157.2.152,emcintosh@sympatico.ca,13641772,000000120587301,4,4,technicians - talk a little slower please,4
271029,18-OCT-11,16-OCT-11,Lorraine,,en,70.26.34.53,takethatmusic@bell.net,13646888,000000120585848,5,5,,5
271030,18-OCT-11,06-OCT-11,Ashley,,en,174.95.194.131,guy.anthony@bell.net,13531144,000000120387399,4,4,inprove the audio of C. C. rep...sometimes difficult to hear her voice,4
271031,18-OCT-11,10-OCT-11,Raouf,,fr,174.95.117.120,legguilev@sympatico.ca,13569372,000000120456738,2,2,"Notre dossier a été référé à un autre palier pour y donner suite. Cependant, puisque l'ordinateur est un outil de travail indispensable pour mon travail (travailleur autonome), je ne pouvais me permette d'attendre. Après qq suivis sans résultats, un autre technicien a offert de résoudre lui-même le problème, au moment de mon appel. Je n'ai pas retenu son nom, mais j'ai été très bien servie cette fois, de façon rapide et efficace - ce qui a assuré un minimum d'interruption dans mon travail. Alors c'est bien à cette personne que les remerciements s'adressent. Merci!",4
271032,18-OCT-11,17-OCT-11,Michael,,en,207.164.79.96,craig.hopkins11@sympatico.ca,13650718,000000120599440,1,1,Not lied to me,1
271033,18-OCT-11,16-OCT-11,Mudilyar,,en,174.95.138.226,sjmayberry@bell.net,13646580,000000120591313,4,4,,4
271034,18-OCT-11,17-OCT-11,Reuben,,en,67.68.18.39,tnwood@sympatico.ca,13662544,000000120619435,3,3,"A knowledge of Mac computers would have helped.  You did connect my Macmini to the internet, but when I asked if all these changes would affect my I-touch or my I-phone I was assured it would not. But now I cannot access my E-mail or internet with either.  I am going to try again and hope that it works.",3
271035,18-OCT-11,17-OCT-11,Anis,,fr,174.91.255.227,ozzypoirier@sympatico.ca,13659130,000000120612017,5,5,,5
271036,18-OCT-11,17-OCT-11,Sana,,fr,70.53.197.110,audette.ethier@sympatico.ca,13648924,000000120607250,1,1,"j'ai demandé de configuré mon sans fil, elle ne savait pas comment et ma dit que la carte réseau de mon portatif ne fonctionnait pas ce qui n'est pas le cas",1
271037,18-OCT-11,17-OCT-11,Pascal,,fr,76.69.228.47,cduhaime1@sympatico.ca,13650086,000000120614135,5,5,,5
271038,19-OCT-11,12-OCT-11,Maher,,fr,69.159.110.174,maymabb@sympatico.ca,13597966,000000120509037,5,5,,5
271039,20-OCT-11,19-OCT-11,Sarah,,fr,50.100.121.84,fdesy@sympatico.ca,13683138,000000120650659,5,5,,5
271040,20-OCT-11,19-OCT-11,Celina,,fr,216.228.209.2,dili@bell.net,13682242,000000120670329,1,1,I have sent an email to the executive address provided in the problem escalation advice box detailing the client problem and the steps taken to resolve it. Please refer to it. Should you seek more info do not hesitate to contact me.,3
271041,20-OCT-11,19-OCT-11,Aika,,en,76.71.150.193,lisal1969@bell.net,13687012,000000120650063,4,4,"faster service, using my cell phone and took way to long to get it done.",4
271042,20-OCT-11,19-OCT-11,Murali,,en,67.71.5.176,snori@sympatico.ca,13691856,000000120648267,5,5,"The problem was not resolved with the first call, however I really appreciated his follow-up call and solution to the problem",5
271043,20-OCT-11,19-OCT-11,Martin,,en,76.64.9.235,geof.botting@sympatico.ca,13683592,000000120673481,4,2,"I have an on-going, but intermittent problem.  I am not sure that Bell (not customer service reps) takes it seriously.",2
271044,20-OCT-11,17-OCT-11,Mario,,fr,70.29.249.102,manonpelletier1@sympatico.ca,13657225,000000120596106,5,5,,4
271045,20-OCT-11,19-OCT-11,Catherine,,en,184.148.116.246,wendy.wain@sympatico.ca,13693212,000000120668361,5,5,,5
271046,20-OCT-11,19-OCT-11,Ameer,,en,184.146.103.180,k.kanhai@bell.net,13686058,000000120667257,5,5,,5
271047,20-OCT-11,19-OCT-11,Emmanuelle,,fr,206.172.0.205,charles.gauthier2@sympatico.ca,13681066,000000120664746,5,5,,5
271048,20-OCT-11,19-OCT-11,Paula,,en,69.157.41.78,adurksen@sympatico.ca,13678984,000000120652864,5,4,Nothing.  All is well,4
271555,20-OCT-11,11-OCT-11,Afroze,,en,74.15.82.57,jarley@sympatico.ca,13579754,000000120474769,5,5,all reps must speak directly into the mouthpiece for the hard of hearing,5
271556,20-OCT-11,19-OCT-11,Besma,,en,64.229.102.162,linda.ballantyne@sympatico.ca,13686948,000000120650260,4,4,I called Bell twice that morning about my problem. It was only after my second call that Bell took the necessary action to fix my problem.,3
271557,20-OCT-11,14-OCT-11,Sajid,,en,70.49.141.90,julie.pearson@bell.net,13622560,000000120556425,4,5,i was asked if I wanted to pay more for protection if wiring problems inside my home- not needed and I feel I pay enough already. ,4
271558,20-OCT-11,19-OCT-11,Eric,,en,67.68.138.152,fichon@sympatico.ca,13683178,000000120662895,5,5,Nothing,5
271559,20-OCT-11,15-OCT-11,Oscar,,en,174.92.35.253,mandlshephaven@bell.net,13635128,000000120571759,5,5,"Nothing, because Oscar was quick, polite and knew what to do to solve the problem. Mostly, he showed extreme patience with me.  As I am undergoing, not only health issues but settling a family estate issue depleting me both energy and cost.  So the last thing I needed at the time was some technician telling me he can't understand what my questkion or problem is.  With Oscar, the minute I told him my screen problem, he was rigfht there to help.  There should be more compassionate and understanding people in this worlf like him.  People like Ocar make the world a better place. Thanks for your assistance.",5
271560,20-OCT-11,13-OCT-11,Gregorio,,en,67.68.46.231,p.vonlanthen@sympatico.ca,13612678,000000120523794,5,5,,5
271561,20-OCT-11,19-OCT-11,Manuel,,en,70.53.74.144,robertmoir@sympatico.ca,13690736,000000120655839,5,5,,4
271562,20-OCT-11,19-OCT-11,Twinx,,en,65.95.105.220,farshid.alavyoun@sympatico.ca,13683094,000000120670547,4,4,,4
271563,20-OCT-11,15-OCT-11,Armando,,en,70.54.21.166,lailadelcasale@sympatico.ca,13634508,000000120564767,4,5,,5
271564,20-OCT-11,19-OCT-11,Mario,,en,184.145.123.134,robert.hookey@sympatico.ca,13690692,000000120662899,5,5,Nothing,5
271565,20-OCT-11,17-OCT-11,Med Karim,,fr,174.93.226.63,luce.houde@sympatico.ca,13656818,000000120617848,1,1,Le technicien ne connaissait pas le modem noir de Bell .,2
271566,20-OCT-11,19-OCT-11,Johnny,,en,174.92.71.162,tsteeves@sympatico.ca,13692846,000000120654010,4,4,"i called because there was an additional charge of approx $50 on my bill.  i had just made an arrangement that my bill would be $104 with tax each month for a year and the second month it was over $160.  The additional amount was due to a ""one time only"" modem fee for internet.  First i was not advise in advance this would be happening.  If i had not complained i would have been stuck with the bill.  The employees handled my inquiry satisfactorily, but i am very disappointed that Bell thought it was okay to put the additional $60 on my bill and not advise me and just expect me to pay.  It just continues to amaze me what Bell thinks of their customers!!!!!",2
271567,20-OCT-11,19-OCT-11,Janice,,en,184.146.103.206,rkirkham@sympatico.ca,13690610,000000120666709,4,5,,4
271568,20-OCT-11,19-OCT-11,Ashfaq,,en,70.24.91.114,garyvan@sympatico.ca,13683492,000000120671542,2,4,Rep could have had a better command of English. Also a better knowledge of alternate solutions.,2
271569,20-OCT-11,19-OCT-11,Gloria,,en,70.48.105.138,hscattergood@bell.net,13684404,000000120652693,4,5,It required a good deal of patience to walk through the process with someone at my level of computer literacy. Gloria persevered until my computer was up and running. Thank you,4
271570,20-OCT-11,19-OCT-11,Mehdi,,fr,70.48.27.202,belleetoile@sympatico.ca,13680044,000000120666828,4,5,,5
271571,20-OCT-11,18-OCT-11,Alun,,en,70.26.124.46,marlieswijman@bell.net,13672766,000000120642203,4,4,Wait times before talking to a representative.,5
271572,20-OCT-11,19-OCT-11,Sylvie,,fr,64.229.48.78,famille_blanchette@sympatico.ca,13683070,000000120660375,5,5,,5
271573,20-OCT-11,17-OCT-11,Cath,,en,65.94.201.108,dorothycollins@sympatico.ca,13651688,000000120609059,4,4,,4
271574,20-OCT-11,19-OCT-11,Mohammed,,en,76.71.74.237,dancrook@sympatico.ca,13681692,000000120660494,5,5,Nothing - completely satisfied!,5
271575,20-OCT-11,19-OCT-11,Jamila,,fr,69.157.92.48,adrtherrien@bell.net,13678980,000000120653868,5,5,,5
271576,18-OCT-11,17-OCT-11,Adnen,,fr,70.26.254.129,momo60@sympatico.ca,13658384,000000120616691,5,4,tres satisfait merci,5
271577,18-OCT-11,17-OCT-11,Jihed,,fr,209.47.172.2,janineb@sympatico.ca,13654336,000000120596629,5,5,Rien de plus.,5
271578,18-OCT-11,17-OCT-11,Med walid,,fr,67.71.181.126,dhoule003@sympatico.ca,13651444,000000120605161,4,5,rien,4
271579,18-OCT-11,17-OCT-11,Sushil,,en,67.68.0.83,david.thackeray@sympatico.ca,13651104,000000120603019,4,4,I seem to have wildly varying connection speeds as indicated by my play station 3 unit. Would I have better and more constant connection speeds if I hard wired it?,3
271580,18-OCT-11,17-OCT-11,Mary ruksana,,en,70.52.171.118,caryn.williams@sympatico.ca,13649990,000000120600418,4,4,I don't like going through all the prompts before you get to where you want.,5
271581,18-OCT-11,17-OCT-11,Shawn,,fr,74.12.216.102,claudemalboeuf@sympatico.ca,13650492,000000120620236,5,5,,5
271582,18-OCT-11,17-OCT-11,Edwin,,en,76.65.24.177,brubinoff@sympatico.ca,13649676,000000120603701,4,5,,5
271583,18-OCT-11,17-OCT-11,Francis,,en,174.94.33.90,vcvigra@sympatico.ca,13662898,000000120611976,4,2,get me going sooner not 24 hours later,3
271584,18-OCT-11,17-OCT-11,David,,en,216.191.231.14,cd216145@sympatico.ca,13650068,000000120607143,2,1,None of this can happen me now?,3
271585,18-OCT-11,17-OCT-11,Cesar,,en,70.54.2.179,harrietsibb@sympatico.ca,13653506,000000120600101,5,5,,4
271586,18-OCT-11,17-OCT-11,Manel,,fr,174.92.179.166,conrad.levesque048@sympatico.ca,13650636,000000120605087,5,5,Rien,5
271587,18-OCT-11,17-OCT-11,Achref,,fr,70.29.219.42,paulin.ouellet2@sympatico.ca,13659374,000000120609438,5,5,,5
271588,18-OCT-11,17-OCT-11,Hayett,,fr,70.29.216.188,alexandre.drapeau@sympatico.ca,13648370,000000120599356,5,5,Tout était très bien,5
271589,18-OCT-11,04-OCT-11,Eric,,fr,76.67.155.98,gilleslemyre@bell.net,13503216,000000120333719,5,5,"Continuer à agir comme vous l'avez fait
avec moi.........",5
271590,18-OCT-11,16-OCT-11,Alejandro,,en,207.210.46.68,nadiaberdusco@sympatico.ca,13645078,000000120589011,4,5,,4
271591,18-OCT-11,17-OCT-11,Denis,,en,70.24.76.35,karen.hickey078@sympatico.ca,13655444,000000120610962,5,5,evertything was handled perfectly.,5
271592,18-OCT-11,17-OCT-11,Guylaine,,fr,174.92.195.223,girocor@sympatico.ca,13653100,000000120615414,4,5,Qu'une personne physique réponde au plus rapidement.,5
271593,18-OCT-11,17-OCT-11,Mohammed,,en,76.68.142.164,sylviamiles@sympatico.ca,13662108,000000120605334,5,5,,5
271594,18-OCT-11,17-OCT-11,Jihed,,fr,64.229.49.250,denis-lucille@bell.net,13651316,000000120610373,4,4,,5
271595,18-OCT-11,17-OCT-11,Marwa,,fr,69.157.231.44,daniellehardy@bell.net,13650980,000000120602641,5,5,je crois que l'employée qui m'a répondu à tout fait pour améliorer la vitesse de mon ordinateur.  Merci!,5
272092,20-OCT-11,18-OCT-11,Zied,,fr,184.144.225.193,richarddumesnil@sympatico.ca,13675466,000000120640378,1,4,Que le système de protection antivirus soitisie de meilleure qualité. C'est une vraie passoire selon les experts. Pourquoi votre centre de dépannage est-il en Tunisie? Je paie mes taxes sur mon compte au Canada. Pourquoi ne pas faire travailler des Canadiens? Ce sera une très bonne raison pour moi de changer de distributeur ,2
272093,20-OCT-11,19-OCT-11,Karishma,,en,74.12.0.66,findrt@sympatico.ca,13683190,000000120655007,5,2,"Bell needs to upgrade thier present Router's. the one I have now , from Bell.Router. Will not work with my new big screen TV.I'm am not happy that I cannot get internet on my new TV, due to Bell Router. You must do better in the future. I will leave Bell soon. I will look into other's service. I may stay with Bell. I need a good reason why. ",2
272094,20-OCT-11,19-OCT-11,Jonathan,,en,67.68.54.217,gordonburns@sympatico.ca,13683864,000000120672733,5,4,less wait time to speak to a person,4
272095,20-OCT-11,17-OCT-11,Vikram,,en,76.70.67.178,isabellefracz@sympatico.ca,13654008,000000120608687,5,5,,5
272096,20-OCT-11,19-OCT-11,Ali,,en,184.145.13.63,aafsharp@sympatico.ca,13678844,000000120653381,2,2,,2
272097,20-OCT-11,19-OCT-11,David,,en,64.231.139.135,droberts-dodd@sympatico.ca,13682518,000000120672544,5,5,cut out the automated initial messaging- it is annoying and frustrating!,4
272098,20-OCT-11,18-OCT-11,Elmer,,en,65.95.205.19,RochB@bell.net,13663918,000000120647096,4,5,Not sure,5
272099,20-OCT-11,19-OCT-11,Ivette,,en,65.92.191.77,dwayfar@sympatico.ca,13682604,000000120667326,2,4,"Service technician seemed to have a difficult time understanding the nature of my problem.  I have recently upgraded my modem and was required to update my acceptance of the terms and conditions.  Unfortunately when I tried logging in to do this the login failed. She finally seemed to underatand, afterr several attempts at explaining the issue to her, that I just needed to get a new password so that I could login to the site. Once she understood that, she was able to resolve the issue. In my opinion this simple act took much too long to complete.",3
272100,20-OCT-11,18-OCT-11,Hassen,,fr,76.68.180.102,colette7816@sympatico.ca,13666546,000000120646813,5,4,,5
272101,20-OCT-11,19-OCT-11,Hssen,,fr,69.158.168.141,claire.montreuil@bell.net,13681280,000000120672943,5,5,,5
272102,20-OCT-11,19-OCT-11,Vijay,,en,70.48.215.105,fourbirdies@sympatico.ca,13683242,000000120673607,5,5,,5
272103,20-OCT-11,19-OCT-11,Linda,,en,72.186.181.132,adams.d@sympatico.ca,13678956,000000120665230,5,5,"Nothing to do with this call, but the evening before, I corresponded with a chap on line trying to retrieve my internet password. ASfter two plus hours, I asked for a phone # to talk with someone. The phone call with Linda was as GOOD as the electronic communique was terrible.",5
272104,20-OCT-11,19-OCT-11,Hector,,en,74.14.222.123,wayce@sympatico.ca,13693166,000000120671629,5,5,"Very good service, hard to improve on",5
272105,20-OCT-11,19-OCT-11,Houcine,,fr,67.70.27.60,michelyne.dube@sympatico.ca,13688402,000000120668472,5,5,Je suis satisfaite du déroulement de la conversation et du règlement.....merci!,5
272106,20-OCT-11,19-OCT-11,Sinu,,en,174.92.143.121,janicezuliani@sympatico.ca,13684924,000000120673493,5,5,Not keep me on hold waiting to talk to someone.  I also have a rotary phone!!!  I had to use my cell phone after no longer  able to speak commands.,5
272107,20-OCT-11,07-OCT-11,Mohamed,,fr,69.159.130.180,andr.delafontaine@sympatico.ca,13539850,000000120419356,5,5,,4
272108,20-OCT-11,19-OCT-11,Tyler,,en,174.93.90.100,laurence.lai@sympatico.ca,13686734,000000120671968,4,4,"This is not strictly related to my call with Tyler, who had resolved my issue satisfactorily by and large.  However, what I have issue about Bell`s services in general stemmed from the fact that I was given a number to call your `Personal Vault` or `Advanced Services` after a chat with another Bell representative who was not able to solve my problem - which is to remove from my bill an item that I did not subscribe and I do not need.  That chat, happened on Oct. 18 (Ref. 000000120644001) was in fact the second time I have to call Bell about the same issue: that an item was added to my bill for which I did not subscribe.  The first call was made in August, which I found out did not resolve my original issue when I received my latest bill.  My chat with Ramya on Oct. 18, was made after I waited on the phone line for more than 15 minutes, hoping to talk to a real person to resolve my issue in less time.        Here, what you can see, are quite a few things that Bell will have to do better to improve my `experience`.  I have to tell you that I spent not insignificant time recently trying to resolve a few billing issues with Bell and my patience is wearing rather thin.",1
272109,21-OCT-11,13-JUN-11,Bayrem,,en,184.148.250.88,marachk@bell.net,12298757,000000117756822,4,4,,5
272110,18-OCT-11,17-OCT-11,Mark,,en,70.51.130.34,jhumble@sympatico.ca,13654690,000000120609318,2,,"I wAited first to have someone answer the phone and then waited for a reonse while the 2 minutes turned into 5 on hold.
I eventually hung up in frustration",2
272111,18-OCT-11,17-OCT-11,Abir,,en,132.246.18.2,alphonse.caouette@sympatico.ca,13648474,000000120605853,2,1,,3
272112,18-OCT-11,17-OCT-11,Drew,,fr,65.92.221.194,jy_cote@sympatico.ca,13655356,000000120598517,5,5,,5
272113,18-OCT-11,17-OCT-11,Andrea,,en,74.12.172.100,dougbresnahan451@bell.net,13651706,000000120607189,5,4,,5
272114,18-OCT-11,17-OCT-11,Juan,,en,70.30.215.62,aldo40@sympatico.ca,13648336,000000120598411,2,1,,1
272115,18-OCT-11,17-OCT-11,Zulfiquar,,en,70.27.45.60,acgames@bell.net,13648110,000000120604847,5,5,Difficult to understand.  Language barrier,5
272116,18-OCT-11,17-OCT-11,Kyle,,en,99.253.14.184,sandra.allbon@sympatico.ca,13661006,000000120595203,5,5,,5
272117,18-OCT-11,17-OCT-11,Lilian,,en,65.95.182.186,dean.drager@sympatico.ca,13651234,000000120601729,4,4,"Won't know until the technician arrives on site today to correct issue.

It is disturbing that I upgraded from Fibe 6 - Fibe 12 and do NOT have this new service that I am now paying for.  It was only on my initiative that it was discovered I am still getting the old Fibe 6.  A credit or some recognition for this would be appropriate...",5
272118,18-OCT-11,17-OCT-11,Samuel,,fr,174.88.183.83,rlagrois@sympatico.ca,13660414,000000120611961,5,5,rien merci,4
272119,18-OCT-11,17-OCT-11,Kevan,,en,64.231.146.31,jandmmoore@sympatico.ca,13654310,000000120602471,5,2,Not sure you could do anything,5
272120,19-OCT-11,18-OCT-11,Jacqueline,,en,69.165.128.104,fdjohnson@sympatico.ca,13668356,000000120645456,5,5,,5
272121,19-OCT-11,18-OCT-11,Tathiana,,en,174.91.67.123,billblayney@bell.net,13665362,000000120627315,5,5,"I doubt that I will get an ADEQUATE response to this comment - but I feel this has to be said - WITH ALL THE UNEMPLOYMENT IN CANADA - WHY DOES A CANADIAN COMPANY CONTRACT COSTOMER SERVICE TO OTHER COUNTRIES?

a 'NOT ALL THAT HAPPY' customer",2
272122,19-OCT-11,18-OCT-11,Zoubeir,,fr,174.88.182.126,lauzon.bob@sympatico.ca,13671728,000000120640840,5,5,,5
270530,16-OCT-11,15-OCT-11,Mahesh,,en,65.95.11.144,the.coes@sympatico.ca,13638666,000000120569637,4,4,I think native speakers should be assigned to the source origin of the customer.  It is difficult enough to understand technical issues without having to deal with unfamiliar accents.  The effort of the telephonist was heroic but clearly it would have been more efficient if I was speaking to a person not struggling with the language difference.  So much for outsourcing.,3
270531,16-OCT-11,15-OCT-11,Pradheep Kumaar,,en,67.70.82.156,obingo@bell.net,13636346,000000120578259,1,1,"I waited forever to get someone, then they couldn' fix my e-mails.  Tells me that I call microsoft outlook for help and they aren't open 24 hours, just normal business hours.",
270532,16-OCT-11,15-OCT-11,Ahmed,,fr,74.198.164.138,ropi.aldi@sympatico.ca,13637472,000000120564640,2,1,Bell ne supporte pas d'autres lecteurs de courriers que Outlook et Mail. J'utilise Mozilla Thunderbird et vos conseillers ne peuvent pas répondre ou  aider à résoudre les problèmes. J'avais de la difficulté à créer mon compte sympatico sur mon nouvel ordinateur. Le conseiller n'a pas pu m'aider dans les étapes parce que j'utilise Thunderbird ! J'ai du trouver la solution moi-même. Bell n'est pas très utile pour le service. ,1
270533,16-OCT-11,15-OCT-11,Carolina,,en,65.93.136.148,shwhite1@sympatico.ca,13638072,000000120576645,5,5,,5
270534,16-OCT-11,15-OCT-11,Kira,,en,69.158.77.17,sjohnston000@sympatico.ca,13638138,000000120566985,5,5,Improve the sound quality of their headsets. As far as my service person went she was very helpful and fully solved all my concerns. Bell does not suck,5
270535,16-OCT-11,26-SEP-11,Priya,,en,64.231.116.213,jkvince@sympatico.ca,13402178,000000120149421,5,5,Service was perfect,5
270536,16-OCT-11,15-OCT-11,Venkat,,en,70.49.106.20,randykun@sympatico.ca,13637054,000000120576653,5,5,"Better voice quality on the Bell technician's phone.   Would go a long way to overcoming language/accent challenges.  And hey, Bell is the phone company!   Give the technicians a decent phone line.",3
270537,16-OCT-11,14-OCT-11,Troy,,fr,70.29.250.123,janinefc@sympatico.ca,13621790,000000120547451,4,4,,3
270538,16-OCT-11,15-OCT-11,Keith,,fr,64.229.130.88,jacquescote@sympatico.ca,13633320,000000120575226,5,5,rien,5
270539,16-OCT-11,14-OCT-11,Troy,,fr,70.29.250.123,janinefc@sympatico.ca,13621792,000000120547693,4,4,,4
270540,16-OCT-11,14-OCT-11,Aquiles,,en,174.89.18.157,lynn059@sympatico.ca,13623786,000000120552527,5,5,,5
270541,16-OCT-11,15-OCT-11,Ricardo,,en,76.64.196.210,stefania20@bell.net,13638334,000000120580120,5,5,I hope I do not have to call Bell third time in 24 h to fix this problem. It taks to much of my time.,3
270542,16-OCT-11,15-OCT-11,Jose,,en,74.14.16.182,peggyevans@sympatico.ca,13636646,000000120568043,2,2,"Your tech support person was hard to understand because of her accent. I'm really unhappy with Bell - have had really slow service SINCE AUGUST. I am told it's increased but then see that it's actually BACK TO SLOW AGAIN!
I'm now ready to switch to Rogers - Bell's service is AWFUL. However I want to add that the tech who came to my house on Oct.13th - separate wiring issue - was wonderful! Really knowledgeable. Your operator told me yesterday no guarantee that the increased speed will stay....and may slow again! - What kind of service is this? I have my TV service with Rogers and think I may get better internet service. Please note that I should have been reimbursed for the ultra-slow service since Aug - As low as .16 mb D/L and .22 U/L - totally unacceptable
Unles you can guarantee that I'll get the service I'm paying for I shall leave",1
270543,16-OCT-11,15-OCT-11,Estephania,,en,76.69.132.241,clarkem18@sympatico.ca,13630980,000000120576528,5,4,,5
270544,16-OCT-11,15-OCT-11,Ricardo,,en,70.31.53.102,koeman@sympatico.ca,13634392,000000120571629,5,5,,5
270545,16-OCT-11,15-OCT-11,Zouhair,,fr,76.71.224.225,malaison.de@sympatico.ca,13635104,000000120567773,1,1,je voulais savoir de convertir mes 3 services sur la fibre optique. il n'a pas été capable  de répondre ,3
270546,16-OCT-11,14-OCT-11,Kamel,,fr,76.69.98.213,anandaragot@bell.net,13617170,000000120547002,3,3,"lemployer était courtoit et maitrisait passablement bien sont parler et avait un ton calme et jovial malgré le mien qui du a lautre telephone avant ainsi que tout ce qui cloche chez bell était assez sec .encore une fois apres plus de 3 ans avec vous vous navez pas modifier mon prénom.... je lai exiger au moin 5 fois !!! et que dire de vos erreur de facturation qui nous font perdre plus de temps que ce que cela devrait nous rapporter, je dit devrais car appres plus dune heure de communication dans un appel ultérieur  (il y a plus dun mois) je devais avoir une baisse de solde et ... j'ai eu une facture deux fois plus élevé, je l'ai acquitter car la trop c trop!!! je magasine ailleurs et ce pour tout mes service : cellulaire, internet et téléphonie résidentiel. Bell na pas ses clients a coeur ni leur satisfaction ce qui fait qu'il en perdre de plus en pls. plusieurs mavais dit de ne pas faire affaire avec vous, aujourd'hui et meme depuis tres longtemps je comprend pourquoi!!
 ",1
270547,16-OCT-11,15-OCT-11,Cindy,,fr,70.30.223.38,michel.gauthier21@sympatico.ca,13635646,000000120565625,4,4,tout était parfait,4
270548,16-OCT-11,15-OCT-11,Bochra,,en,141.0.8.158,mario138@sympatico.ca,13635262,000000120567116,5,4,,5
270549,16-OCT-11,12-OCT-11,Salvador,,en,174.91.125.79,berlin@sympatico.ca,13590680,000000120499157,3,3,brought me up to date as to what is happening with Bell Sympatico in not supporting 3rd party emails - ,2
270550,16-OCT-11,14-OCT-11,Aswathy,,en,64.231.63.198,mtasch@sympatico.ca,13624996,000000120559033,5,2,I can't open my facebook e-mail and the girl tried very hard to help me but it is still the same after about 4 hours of trying to solve it.,4
270551,16-OCT-11,15-OCT-11,Ashwini,,en,76.67.116.36,sresimovic@sympatico.ca,13638296,000000120573666,5,5,,5
270552,16-OCT-11,15-OCT-11,Victoria,,en,209.226.201.250,amahajan@sympatico.ca,13629634,000000120574189,5,5,excellent service,5
270553,16-OCT-11,15-OCT-11,Tyrone,,en,65.92.199.251,bjorielly@sympatico.ca,13630314,000000120575650,5,5,Nothing,5
270554,16-OCT-11,14-OCT-11,Hamza,,fr,174.92.241.49,linda.thibeault@bell.net,13623458,000000120556470,5,5, ok,5
270555,16-OCT-11,15-OCT-11,Faqria,,en,76.65.20.59,josan.a@sympatico.ca,13633954,000000120568016,5,5,It was an excellent and professional service provided by Faqria,5
270556,16-OCT-11,15-OCT-11,Mohammed,,en,69.158.177.60,cmhu@sympatico.ca,13631034,000000120574027,3,1,,3
270557,16-OCT-11,11-OCT-11,Krishidhar,,fr,174.89.212.62,rdeschamps000@sympatico.ca,13585638,000000120475273,4,4,"Votre représentant a très bien fait pour régler mon problème.  Il s'agissait d'un certain ""player"" qui ne fonctionnait pas.  Votre représentant a fait un ""restore"" de mon fureteur et ça a réglé le problème.  Par ailleurs, j'aurais dû prendre des notes en voyant ce qu'il faisait afin de pouvoir régler ce genre de chose sans votre aide une prochaine fois.  Et comme de bonne, c'est arrivé de nouveau.",5
270558,16-OCT-11,15-OCT-11,Victoria,,en,76.68.36.158,vicandharv@sympatico.ca,13639028,000000120568243,5,5,,4
271049,20-OCT-11,19-OCT-11,Max,,en,70.54.125.188,almavilla@sympatico.ca,13679216,000000120664537,2,2,,3
271050,20-OCT-11,18-OCT-11,Adam,,fr,70.29.192.96,ninasciascia@sympatico.ca,13674132,000000120630865,5,5,Rien,5
271051,20-OCT-11,19-OCT-11,Radhika,,en,65.95.188.171,barrymutz@bell.net,13679920,000000120673079,4,1,,4
271052,20-OCT-11,19-OCT-11,Aleem,,en,174.92.79.169,karl.riddiough@sympatico.ca,13686148,000000120661231,3,4,Ameel was very good - tech should always remember to say positive with the customer.,4
271053,20-OCT-11,19-OCT-11,Nacef,,fr,70.52.61.136,michel.berthiaume2@sympatico.ca,13688346,000000120666605,5,5,,5
271054,20-OCT-11,19-OCT-11,Liza,,en,64.231.61.24,herobertson@sympatico.ca,13684276,000000120649931,5,4,,5
271055,20-OCT-11,19-OCT-11,Celina,,en,216.228.216.130,ron.frizzle@sympatico.ca,13690862,000000120661570,4,5,,5
271056,20-OCT-11,19-OCT-11,Brahim,,en,99.241.4.131,chantal.augerca@bell.net,13681028,000000120650108,5,5,"Very patient and friendly employee. Very focused and dedicated employee.


Eventhough it took 1 1/2hr resolve the issue - it was not a bad experience! ",5
271057,20-OCT-11,19-OCT-11,Jean-Raynaud,,fr,207.164.63.101,nadeau.soubry@sympatico.ca,13688964,000000120663645,3,3,"L'ajustement de mon service Internet pour rencontrer mes besoins est plus laborieux et compliqué que je n'aurais osé l'imaginer.  J'ai, depuis le début de cette aventure le 8 octoble dernier, dû parler à 6 représentants dans 3 secteurs d'affaire et changer de service 2 fois.  Des actions promises ne se sont pas été matérialisées.  Combien difficile doit être la sélection du service qui répondra à mes besoins opérationnels tout en étant économique ?
Merci.",
271058,20-OCT-11,19-OCT-11,Hector,,en,76.67.177.192,nkaragoz@sympatico.ca,13689232,000000120656420,5,5,,5
271059,21-OCT-11,20-OCT-11,Umesh,,en,174.91.116.153,margaretkenneth.jackson@sympatico.ca,13702626,000000120674569,5,4,We may still have a similar problem on our other LAP top.  New emails not going into the in box.  Ipad not receiving them either,4
271060,21-OCT-11,20-OCT-11,Mariem,,en,70.49.82.155,lorden@bell.net,13702080,000000120685255,1,1,"Provide e-mail confirmation of Bell's proposal. As it stands the Bell rep can promise everything, do nothing and there is absolutely no record or proof of what was discussed. I was told Bell forbids the rep to send an e-mail confirmation.",1
271061,21-OCT-11,20-OCT-11,Sofien,,fr,64.229.128.51,paseg@sympatico.ca,13704510,000000120700348,5,4,,5
271062,21-OCT-11,20-OCT-11,Amy,,en,70.54.131.202,h.longland@sympatico.ca,13699328,000000120693153,5,5,Get thru to dept faster,4
271063,21-OCT-11,20-OCT-11,Sofien,,fr,174.88.84.89,dboil@sympatico.ca,13697194,000000120679230,4,4,,5
271064,21-OCT-11,20-OCT-11,Daniella,,en,70.30.136.198,nse.home@bell.net,13704250,000000120687704,5,5,the experience was fine,5
271065,21-OCT-11,20-OCT-11,Samuel,,fr,50.100.107.18,dross2@sympatico.ca,13697678,000000120699536,5,5,Absolument rien.Le technicien a tout réglé avec une main de maître.,5
271066,21-OCT-11,20-OCT-11,Pamela,,en,70.30.136.198,nse.home@bell.net,13704252,000000120682474,4,5,no complaints,4
271067,21-OCT-11,20-OCT-11,Farhana,,en,69.46.169.232,walter.mclean@sympatico.ca,13707902,000000120688432,4,2,No one called me back about a new modem?,4
271068,21-OCT-11,20-OCT-11,Wissem,,fr,184.148.254.94,michelbrulotte@sympatico.ca,13703332,000000120698980,1,1,"j ai demander de changer mon mot de passe
pour internet l emmployer fruster ma 
demander pourquoi no xy290 j avais l impression de le deranger vive la tunisis",3
271069,21-OCT-11,20-OCT-11,Mehdi,,fr,174.93.232.211,gosecurite@sympatico.ca,13699116,000000120697994,4,4,trop long pour paler a un resposable 45minutes  merci,4
271070,21-OCT-11,20-OCT-11,Asra,,en,174.93.166.157,grigoryp@sympatico.ca,13699192,000000120699854,1,1,,1
271071,21-OCT-11,20-OCT-11,Joshua,,fr,65.93.13.83,ronald.barton@sympatico.ca,13705782,000000120687666,4,4,,4
271072,21-OCT-11,19-OCT-11,Luis,,en,70.48.124.210,lochoa@sympatico.ca,13687134,000000120649992,2,1,,2
271073,21-OCT-11,20-OCT-11,Yosra,,fr,174.93.248.104,yoguimed@sympatico.ca,13708200,000000120675636,5,1,Je suis incapable d'accéder à mon compte Bell.Je vais réessayer demain.,5
271074,21-OCT-11,20-OCT-11,Melanie,,en,99.248.237.42,yelrekaw@sympatico.ca,13708178,000000120676149,5,4,,4
271075,21-OCT-11,19-OCT-11,Grant,,en,65.92.47.2,kozmik1@sympatico.ca,13686504,000000120667340,4,5,,4
271076,18-OCT-11,14-OCT-11,Karishma,,en,174.91.83.50,pmblair@sympatico.ca,13625928,000000120551561,5,5,,4
271077,18-OCT-11,17-OCT-11,Padala,,en,132.246.18.2,alphonse.caouette@sympatico.ca,13648476,000000120606887,5,5,,5
271078,18-OCT-11,17-OCT-11,Abdul,,en,76.68.127.103,vk.mohindra@sympatico.ca,13663030,000000120599773,4,3,"It will be better if Bell technical professional asks about the technical knowledge of the caller asking for help.This way he/she can make the the technical information technically more interesting for an old person like me.
Thanks",5
271079,18-OCT-11,17-OCT-11,Nikitha,,en,184.147.180.223,larryvangoethem@sympatico.ca,13656124,000000120618840,4,4,,5
271080,18-OCT-11,17-OCT-11,Jose,,en,64.231.133.112,wrabey@sympatico.ca,13663316,000000120593965,5,5,,5
271081,18-OCT-11,17-OCT-11,Amy,,en,67.71.130.182,robert.west@sympatico.ca,13660492,000000120617881,5,5,"Amy was very polite and helpful with helping me with my concerns / changes after waiting more than 45min. (on hold)
She explain all the changes and has saved me mega $. Please reward this woman, she's definately supervisor / manager material

Call me I'll tell you more. What a proffessional woman she was to me....

Bob West
Brampton,Ontario,Canada",4
271082,18-OCT-11,17-OCT-11,Padala,,en,69.159.11.40,ldelonghi@sympatico.ca,13656224,000000120608241,5,5,,5
271083,18-OCT-11,17-OCT-11,Mary-Jane,,fr,76.67.146.223,archambault8@sympatico.ca,13648816,000000120600107,4,4,,3
271084,19-OCT-11,18-OCT-11,Kishore,,en,174.94.26.227,bud.fraser@sympatico.ca,13665722,000000120621840,5,4,,5
271085,19-OCT-11,18-OCT-11,Paul,,fr,184.145.168.139,r-laroche@sympatico.ca,13675080,000000120623465,5,5,,5
271086,19-OCT-11,18-OCT-11,Fatma,,fr,184.145.168.139,r-laroche@sympatico.ca,13675082,000000120634515,5,4,,5
271087,19-OCT-11,18-OCT-11,Kanchana,,en,76.67.27.253,sgvear@sympatico.ca,13676382,000000120638711,4,4,had a hard time of hearing her and understanding because of her accent . ,5
271088,19-OCT-11,18-OCT-11,Miguel,,en,174.88.15.220,sciannell@sympatico.ca,13676232,000000120646680,5,5,,5
271089,19-OCT-11,17-OCT-11,Porushotham,,en,174.89.162.122,mike.rappos@sympatico.ca,13658126,000000120612972,5,5,Make sure that my Bell Bill will have the same charges we discused over the phone.,5
271090,19-OCT-11,18-OCT-11,Bumi,,en,70.55.38.46,drozmond@sympatico.ca,13667744,000000120641058,2,4,"How do you put a charge on a bill without the customer knowing? I was charged for a cancellation, then giuve a credit then charged a one time fee for a modem.
This is a ridiculous way of doing things and will result in backlash.
It is only common sense to tell a customer BEFOREHAND what will occur and then make a choice. Your way has only given rise to resentment!",2
271091,19-OCT-11,15-OCT-11,Loyda,,en,184.146.168.172,shejim874@bell.net,13638034,000000120565875,5,5,You were very helpful.Thanks!,5
271596,18-OCT-11,17-OCT-11,Naim,,fr,184.145.180.194,mimouche@sympatico.ca,13658180,000000120619846,5,5,"merci  pour  votre  support  technique  pour  l'aide qui  m'ont  offert  à  résoudre  le  problème  technique  que  j'ai  signalé .
bonne continuité .  merci ",5
271597,18-OCT-11,17-OCT-11,Melissa,,en,67.68.37.240,bljay@sympatico.ca,13649420,000000120607017,5,5,Kept your rates for telephone and Internet reasonable and then I would not have had to switch.,1
271598,18-OCT-11,17-OCT-11,Anne,,en,184.147.121.157,stefflerfamily@sympatico.ca,13661774,000000120603356,5,5,,5
271599,18-OCT-11,17-OCT-11,Colleen,,en,70.26.48.49,joseph.stanford066@sympatico.ca,13655096,000000120604981,5,5,"Nothing. This was the best service call experience I have ever had with Bell. Colleen really had me feeling that my satisfaction was her top priority and she was prepared to make an extra effort to make that happen. And she did.
What a stark contrast that was to service calls taken in Bombay or Costa Rica or similar remote locations! Thank you, Bell, for not going that route.",5
271600,18-OCT-11,15-OCT-11,Moses,,en,70.54.37.151,zofiakraz@bell.net,13639426,000000120570510,1,1,Have more knowledgable technician.,3
271601,18-OCT-11,17-OCT-11,Matthew,,en,174.89.25.204,leonard.eng@sympatico.ca,13656290,000000120613749,3,3,"I was placed on hold for a long....long...long.... at least 3 times!  In the end, a log was opened with techical support/programming to determine why my bell.ca internet usage tracker was showing roughly one third the usage I was getting invoiced for.  The Cust Rep should have suggested that we change the internet package from Fibe 12 to Fibe 16 last month when my wife signed us up/added bell home phone.  Instead, a usage charge of $35.61 on the October 2nd invoice started this call into Bell to report a big discrepancy between your website and your billing system.  I have now changed to the Fibe 16 package and asked for an adjustment to the invoice for Oct but the second Cust Rep said they couldn't.  Not a good day!  

",1
271602,18-OCT-11,17-OCT-11,John,,en,70.31.42.157,d.weltz@sympatico.ca,13650842,000000120609237,4,4,,4
271603,18-OCT-11,17-OCT-11,Jordan,,en,70.31.42.157,d.weltz@sympatico.ca,13650844,000000120607255,3,4,,4
271604,18-OCT-11,17-OCT-11,Ronda,,en,174.89.162.192,pool@sympatico.ca,13659750,000000120603390,3,1,"iwaited on the phone for 1/2 an hourno customer service rep ever answered ,they hung up on me.",5
271605,19-OCT-11,18-OCT-11,Andrew,,en,76.68.40.35,j.leone@sympatico.ca,13669858,000000120623694,2,2,"solve my problem... bell mail constantly
asking me to sign in..SEVERAL TIMES A DAY.. in order to access my emails",2
271606,19-OCT-11,18-OCT-11,Juan,,en,65.92.196.6,marcia.kitching@sympatico.ca,13672602,000000120646901,5,4,,4
271607,19-OCT-11,18-OCT-11,Cristobal,,en,184.147.127.171,kpitkin@sympatico.ca,13671484,000000120626245,1,1,Don't hang up on me,
271608,19-OCT-11,18-OCT-11,Carmen,,en,50.101.48.140,tom.weiss@sympatico.ca,13677568,000000120623384,5,5,,4
271609,19-OCT-11,17-OCT-11,Orlando,,en,76.69.28.249,rodney.rattray@sympatico.ca,13660580,000000120594425,3,2,"I did not sense much empathy for my question and situation. The answer was very ""matter of fact, that's just the way it is"" without kindly discussing alternatives. Because of recent changes I now have a breach of my privacy which, I can only avoid through inconvenient means. It seems my problem has been created by Bell serving its own interests not, mine as a paying customer. To improve this experience I would have appreciated some understanding and a willingness to seek a solution instead of ""blaming the system"" which, is probably at fault too.",2
271610,19-OCT-11,18-OCT-11,Mohammed,,en,184.147.127.171,kpitkin@sympatico.ca,13671486,000000120627080,3,3,I wasn't able to connect wirelessly only wired,3
271611,19-OCT-11,18-OCT-11,Richard,,en,70.26.39.16,patrickhn@bell.net,13674588,000000120628982,5,5,"The first representative was not very helpful. For some reason we were cut 
off. Richard was very helpful
Thanks",5
271612,19-OCT-11,17-OCT-11,Sarra,,fr,70.52.40.177,joanne.letourneau@sympatico.ca,13654842,000000120593848,5,5,,4
271613,19-OCT-11,06-OCT-11,Marta,,en,76.68.45.178,brymer@bell.net,13528150,000000120379043,5,5,"noyhing. everything was great, thankyou.",4
271614,19-OCT-11,18-OCT-11,Bry,,en,70.31.44.202,vera.pordage089@sympatico.ca,13677836,000000120632905,5,5,,3
271615,19-OCT-11,15-OCT-11,Carmen,,en,174.93.243.19,saesnig@sympatico.ca,13637716,000000120568967,2,1,"Tell me the truth. Telling me to wait 24 hours. Then telling me to wait another 12, Then another 12. Then being told that ""my"" kind of problem takes 72 hours to resolve and that someone would call me on October 20!
After waiting from Saturday to Wednesday my grandson resolved the problem in under three minutes. 
Then I find e-mails from you. Why would you send e-mails to an address you knew to be dormant?
",3
271616,19-OCT-11,18-OCT-11,Timothy,,en,216.171.102.210,leanne.gregory@sympatico.ca,13671774,000000120635061,5,5,,5
271617,19-OCT-11,18-OCT-11,Timothy,,en,216.171.102.210,leanne.gregory@sympatico.ca,13671776,000000120632693,5,5,,5
271618,19-OCT-11,18-OCT-11,Samantha,,en,70.27.64.142,tony.lind@sympatico.ca,13677588,000000120646526,4,4,,5
271619,19-OCT-11,18-OCT-11,Edward,,en,207.219.69.176,psuba98@sympatico.ca,13675032,000000120644788,4,1,Have someone follow-up. My problem has continued for 2 weeks without resolution and today I have still not had a call regarding my call last night (it's 2 PM ET). ,1
271620,19-OCT-11,18-OCT-11,Seshidhar,,en,69.158.66.39,ekb@sympatico.ca,13667980,000000120647205,4,4,"Sympatico.ca could perhaps have filtered out the original e-mail responsible for the mass spam e-mailing that went out to my entire address book.
Problem was sorted in a timely fashion. Thank you.",4
271621,19-OCT-11,18-OCT-11,Dilli,,en,70.31.121.136,d.b.gifford@sympatico.ca,13666754,000000120631621,5,5,,5
271622,19-OCT-11,16-OCT-11,Sarah,,fr,70.53.133.238,jo.roux@sympatico.ca,13643204,000000120590876,4,2,"Ma demande sera resolue mardi,car votre thecnitien devait communiquer avec MSN qui avait des problemes.Tout est rentre dans l'ordre Merci",4
271623,19-OCT-11,14-OCT-11,Paula,,en,70.29.13.192,jglasspool@sympatico.ca,13622072,000000120546258,5,4,,4
271624,19-OCT-11,16-OCT-11,Hency,,en,70.30.20.103,lydia.brose@sympatico.ca,13644198,000000120585219,5,5,Everything was done very well. Thank you to Miss Hency.,5
271625,19-OCT-11,18-OCT-11,Jamel,,en,70.26.108.114,loubay@sympatico.ca,13672166,000000120645855,3,3,We found out by ourselves how the complete and resolve the problem,4
271626,19-OCT-11,18-OCT-11,Sarah,,fr,70.48.225.4,f.gregoire@sympatico.ca,13668222,000000120636518,5,5,,5
271627,19-OCT-11,18-OCT-11,Jean-Philippe,,en,69.159.63.160,laursa@sympatico.ca,13671726,000000120646153,5,5,Nothing. Best technician ever!!!,5
272123,19-OCT-11,18-OCT-11,Elizabeth,,en,76.67.21.26,emil67@bell.net,13668062,000000120625187,5,4,,5
272124,19-OCT-11,21-AUG-11,Mohd,,en,184.145.84.253,valamin@sympatico.ca,12971819,000000119323646,5,5,The Customer Service Representative sent a new Ethernet Cable to me on the next business day!,5
272125,19-OCT-11,17-APR-11,Vinod,,en,184.145.84.253,valamin@sympatico.ca,11769947,000000116530433,5,5,I love Bell!,5
272126,19-OCT-11,18-OCT-11,Mohamed,,fr,65.94.167.139,jdesrochers_4@sympatico.ca,13670186,000000120646649,5,5,Ce monsieur a été très gentil et patient.  Il a bien expliqué ce qui se passait.,5
272127,19-OCT-11,18-OCT-11,Radhika,,en,174.95.136.68,dbtropea@sympatico.ca,13667060,000000120647244,5,5,no,5
272128,19-OCT-11,18-OCT-11,Sinu,,en,131.137.245.207,jim.shelvock@sympatico.ca,13670458,000000120641539,5,5,,4
272129,19-OCT-11,18-OCT-11,Katlin,,en,174.95.8.128,howard.kagawa@sympatico.ca,13669548,000000120633737,5,4,Suggest ways of reducing my Bell telephone and internet bill.,4
272130,19-OCT-11,18-OCT-11,Ritwik,,en,74.15.92.66,terry.graham@sympatico.ca,13677366,000000120630373,,2,,4
272131,19-OCT-11,17-OCT-11,Sharadha,,en,184.146.72.159,steve-o-rama@sympatico.ca,13661852,000000120602815,4,4,"48 hrs later, waiting on follow-up that issue will be fixed, issue had been escalted by Sharadha to the next level, happy with that, higher support has not followed up or fixed problem as of today",5
272132,19-OCT-11,17-OCT-11,Suraj,,en,76.69.25.211,Laurie.ka@bell.net,13647843,000000120594674,5,5,I was informed that I was suppose to be getting a $5.00 discount on the bundle package...(the tv portion) and was not getting the discount To my knowlege this has been corrected. If I hadn't called I would not have known about the oversight.,5
272133,19-OCT-11,17-OCT-11,Karen,,en,76.69.25.211,Laurie.ka@bell.net,13647845,000000120595478,5,5,,5
272134,19-OCT-11,18-OCT-11,Souhaib,,fr,67.68.56.17,gemmerev2003@sympatico.ca,13668774,000000120640968,4,2,beaucoup de probleme avec la facturation jamais le bon montant avec l'entente lors de l'entretien téléphonique j'ai été privé de mon service téléphonique du 13 au 20sept et personne ma téléphoné pour s'excuser ou meme me crédité ses journée la.,2
272135,19-OCT-11,18-OCT-11,Bumi,,en,184.145.72.8,paul.vollick@sympatico.ca,13674624,000000120628783,5,5,,5
272136,19-OCT-11,29-SEP-11,Oussama,,fr,64.141.106.4,e.mandamiento@sympatico.ca,13442910,000000120224342,5,5,avoir de meilleurs prix pour vos services,3
272137,19-OCT-11,18-OCT-11,David,,en,65.92.95.23,jamesmiller2@sympatico.ca,13670020,000000120625578,4,4,N/A,5
272138,19-OCT-11,18-OCT-11,Harathi,,en,174.88.241.160,jack013@sympatico.ca,13669934,000000120639865,3,3,,4
272139,19-OCT-11,18-OCT-11,Radhika,,en,184.151.127.205,gajor.e@sympatico.ca,13668666,000000120636997,5,5,Waiting on the phone for a representative. Waiting time is way to long !!!,3
272140,19-OCT-11,18-OCT-11,Bochra,,fr,67.68.142.168,micheljblais@sympatico.ca,13673288,000000120633428,4,3,,4
272141,19-OCT-11,18-OCT-11,Jack,,en,70.54.129.55,diananisbett@sympatico.ca,13667328,000000120639065,5,5,,5
272142,19-OCT-11,15-OCT-11,Mohammed,,en,76.68.54.130,bpenwell@bell.net,13630430,000000120578045,5,5,,5
272143,19-OCT-11,18-OCT-11,Grace,,en,184.144.111.225,gary.krawford@sympatico.ca,13668708,000000120642510,5,4,Nothing.,5
272144,19-OCT-11,18-OCT-11,Zaccheus,,en,174.88.23.35,rrobb@bell.net,13675868,000000120639312,1,1,"Kept customer from waiting almost half hour when caller said would only take bout 2 mins.
Instead of blaming other things listening to customer ",
272145,19-OCT-11,18-OCT-11,Asma,,fr,70.30.173.78,claude193@sympatico.ca,13666426,000000120625745,5,5,Me donner la possibilité de pouvoir référer avec cette personne advenant un nouveau problèmes,5
272146,19-OCT-11,18-OCT-11,Patrick,,en,70.48.210.182,jean.letourneau@sympatico.ca,13670238,000000120635144,5,5,Patrick was the number 4 guy that I spoke to solve the problem and really knew his stuff. He solved my problem and gave me the right answers as opposed to the three guys before. ,2
272147,19-OCT-11,18-OCT-11,Maxamed,,en,70.48.210.182,jean.letourneau@sympatico.ca,13670240,000000120632778,2,2,Gave me the wrong instructions that did not work.,2
272148,19-OCT-11,18-OCT-11,Wafa,,fr,174.93.232.217,marie-josee.theroux@sympatico.ca,13672670,000000120628907,2,2,parler avec un francais convenable et moi me mettre en attente.,3
272149,19-OCT-11,18-OCT-11,Kira,,en,70.29.61.106,paul.siemens@sympatico.ca,13674622,000000120639010,5,5,,4
272150,19-OCT-11,18-OCT-11,Guylaine,,fr,67.71.70.51,adrienne.kobel@sympatico.ca,13664158,000000120639394,4,,La confirmation que j'ai reçue par courriel ne correspond à ce que la personne m'a décrite au téléphone. Je dois donc rappeler pour savoir ce qui se passe.,
272151,19-OCT-11,18-OCT-11,Mauricio,,en,174.88.18.39,jcdekker@sympatico.ca,13670160,000000120634665,3,1,Give me an answer as to why I can't have the service I've been paying for from Bell for the last three years.  ,1
272152,19-OCT-11,18-OCT-11,Sofiene,,fr,69.156.61.229,boucharddaniel2@sympatico.ca,13665538,000000120637313,5,5,,5
272153,18-OCT-11,17-OCT-11,Nicholas,,en,184.147.21.103,scdc1@sympatico.ca,13661130,000000120612354,5,5,My first package was sent to a wrong address!  this is after i had to confirm my address and account with Jerry from tech support1 4 times tech support confirmed my address.And it was still delivered to the wrong address.when i called tech support about the wrong address the rep say that its no big problem that it was sent to the wrong address.And now i will have to wait 3 more days for the new modem!!!so something that was delivered in 2 days now took 4 but its not a problem to mtech support,2
272154,18-OCT-11,17-OCT-11,Jacqueline,,en,74.12.144.199,david.muenzel@bell.net,13651102,000000120593458,5,5,nothing    well looked after,5
272155,18-OCT-11,14-OCT-11,Diego,,en,174.92.226.240,ebrke@sympatico.ca,13619938,000000120539361,4,4,,3
272156,18-OCT-11,17-OCT-11,Meher,,fr,67.70.146.90,carine.michaud@sympatico.ca,13649888,000000120615541,5,5,Rien de plus.  Tout a été fait à ma satisfaction.,5
272157,18-OCT-11,17-OCT-11,Abdul,,en,69.156.117.151,wbabb@sympatico.ca,13663166,000000120615348,4,5,,4
272158,18-OCT-11,17-OCT-11,Carl,,en,184.147.60.110,k.bodimeade@sympatico.ca,13655362,000000120611374,4,4,Long wait times for answer. Call took approx. 30 minutes to complete.,3
272159,18-OCT-11,17-OCT-11,Kumar,,en,184.148.125.164,ennis.aurora@sympatico.ca,13652130,000000120594285,4,4,"Apart from experience that was very good I would like to comment on my complete discussed with how Bell is taking advantage of older people. I just spent time today going over my fathers phone bill which was outrageous. My father is retired and is 82 ye ars old . I was shocked to find out that he has been paying $ 79.79 per month. This was for telephone only.. He is paying another $90.00 on top of the phone for cell phone. this will be the next thing I will take away from Bell.

SHAME ON BELL CANADA
",
270559,16-OCT-11,15-OCT-11,Perumalla,,en,76.64.217.102,ojolin@sympatico.ca,13636368,000000120568167,,2,,
270560,16-OCT-11,15-OCT-11,Pavan,,en,184.146.135.65,eric.roberts@sympatico.ca,13632066,000000120578800,2,2,"We have had ongoing problems with our Sympatico connection and we'd appreciate better service without having to regularly spend 2 hours on the phone working on a fix.
Eric Roberts",1
270561,16-OCT-11,15-OCT-11,Jason,,en,70.27.233.23,pat.dwyer@sympatico.ca,13636512,000000120575428,5,5,"My total experience was very positive and you should have space in this survey for these types of remarks.Jason Price ID no. XY273 out of India was very efficient and went above any service agreement to assist me with my problem and after showing me what I should do, had me do it and make notes before he would let me hang up.  Since it was after 4 am in India, I couldn't get over how patient he was.  I am a 35 year Bell Canada retired pensioner and I understand customer service as well as all the measures they must meet.  My experience certainly changed my negative attitude of dealing with someone who's mother tongue is not English in a foreign Country.  Please pass my thanks to him as well...and please tell hime I was successful at forwarding the e-mail in Bell Mail....regards Pat Dwyer ID number retired ID number 2100839 Ontario Canada",5
270562,16-OCT-11,15-OCT-11,Mary ruksana,,en,70.53.99.172,betty.mazur@sympatico.ca,13630244,000000120576983,5,5,Sure wish you would keep these jobs here in North America.,4
270563,16-OCT-11,15-OCT-11,Pavan,,en,69.158.146.58,rtnihda@sympatico.ca,13637574,000000120578136,4,5,Speak louder in the beginning.,4
270564,16-OCT-11,14-OCT-11,Shirin,,en,74.14.65.179,amwright@sympatico.ca,13617160,000000120560018,5,4,person was very helpful,4
270565,16-OCT-11,10-OCT-11,Samantha,,en,184.147.37.35,sheikhakhter@sympatico.ca,13571920,000000120454308,4,4,keep service as per contract,5
270566,16-OCT-11,15-OCT-11,Grant,,en,184.145.120.170,rob.lois@sympatico.ca,13637332,000000120579269,4,3,"Issue of poor Internet speed not resolved at the time, but speed has since gone back to normal this morning. Representative was thorough and helpful even though he could not make a quick fix at the time - sending a new modem in case that was problem.",5
270567,16-OCT-11,15-OCT-11,Irfan,,en,65.94.246.149,lbonde@sympatico.ca,13634598,000000120574978,4,4,"I have to wait to see how what he did to my emails works.
He was very helpful but ... I'll know hpefully next week",5
270568,16-OCT-11,15-OCT-11,Genevieve-Marie,,en,70.27.96.28,sandra_siefert@sympatico.ca,13637790,000000120577637,5,5,"I was on hold for about 20 mins,  the wait time could be improved or you could use a call back system.",4
270569,16-OCT-11,04-OCT-11,Elvis Francisco,,en,65.92.22.31,szlam@sympatico.ca,13511248,000000120344289,1,1,"This was one of several calls. The support person did not listen to my problem but read from a prepared script. 
Was not knowledgeable!!",1
270570,17-OCT-11,16-OCT-11,John,,en,76.68.127.96,annjo@sympatico.ca,13639996,000000120580760,4,4,Have someone speak English more clearly and understandable. It is very frustrating to have to ask them to repeat two or three times.,4
270571,17-OCT-11,16-OCT-11,Genevieve-Marie,,en,70.29.233.234,joycebeaudway@sympatico.ca,13643338,000000120592137,5,5,i do not nkow,5
270572,17-OCT-11,16-OCT-11,Skander,,fr,69.156.163.79,lucille_7@sympatico.ca,13644180,000000120588401,5,4,"        Depuis si longtemps que je suis abonnée à votre service prouve la qualité de vos services envers moi-même ainsi qu'aux élèves à qui je vous 
RECOMMANDE",5
270573,17-OCT-11,15-OCT-11,Manel,,fr,142.213.15.22,laroche.famille@bell.net,13634524,000000120562979,1,1,"j'avais un problème de connexion internet; le technicien est venu le réparer et a désactiver la ligne téléphonique; il aurait dû vérifier avant de partir; il a fallu plusieurs appels et 2 jours avant qu'un autre technicien ne vienne rétablir le service",4
270574,17-OCT-11,16-OCT-11,Houcem,,fr,65.94.1.21,gcote21@sympatico.ca,13642148,000000120589680,5,4,,5
270575,14-OCT-11,12-OCT-11,Shyam,,en,70.26.85.135,geoffreyjames@sympatico.ca,13593972,000000120494045,5,5,"I am impressed by the availability of technical support and the courtesy and patience of your people.  There is, however, a  certain opacity about the nature of the problems, which often seem to centre on  over-used lines.  But I am happy to be able to talk to humans about these problems.  ",5
270576,16-OCT-11,15-OCT-11,Vikram,,en,74.14.220.99,stephanie.courtot@sympatico.ca,13638354,000000120574402,5,5,,3
270577,16-OCT-11,15-OCT-11,Juan,,en,65.92.199.35,apoulsen@sympatico.ca,13629868,000000120579927,4,4,More outage information available to the front line support staff - they had to make enquiries with other people to find out about known outages affecting my area.,4
270578,16-OCT-11,14-OCT-11,George,,en,70.54.114.175,young_29@sympatico.ca,13628858,000000120543530,5,5,,4
270579,16-OCT-11,15-OCT-11,Bobbi-Lynn,,en,184.147.217.128,wytsox@sympatico.ca,13639272,000000120564805,5,5,"Nothing, she was awesome.",5
270580,16-OCT-11,14-OCT-11,Marco,,en,70.54.13.160,michaelwojcicki@sympatico.ca,13624594,000000120561983,2,2,provide service,
270581,16-OCT-11,07-OCT-11,Diego,,en,70.50.88.178,margaretsibley@bell.net,13546540,000000120420353,5,5,"Had the service been installed properly at my home, I wouldn't have had to call at all.",2
270582,16-OCT-11,15-OCT-11,Bob,,en,70.49.108.121,champ50@bell.net,13630814,000000120569036,5,5,nothing,5
270583,16-OCT-11,14-OCT-11,Stephen,,en,70.29.6.227,rg.sw.schatz@sympatico.ca,13626338,000000120556404,5,5,,5
270584,16-OCT-11,14-OCT-11,Kanchumarthi,,en,70.26.31.167,victor.woodward@sympatico.ca,13628458,000000120553917,5,4,,5
270585,16-OCT-11,15-OCT-11,Ashfaq,,en,70.48.41.51,majik@sympatico.ca,13635096,000000120564904,1,4,"Quit outsourcing our Canadian jobs over to India you bastards!  

You cannot understand them, and they don't listen to you when you try to talk to them.  I am hating Bell Sympatico more and more due to POOR CUSTOMER SERVICE....you pathetic money scrimping is costing you customers!!!",1
270586,16-OCT-11,15-OCT-11,Ricardo,,en,64.231.213.112,rod.rork@sympatico.ca,13637394,000000120566802,5,5,Too long getting through,4
270587,16-OCT-11,15-OCT-11,Mario,,en,70.49.83.253,felnic@sympatico.ca,13632200,000000120566834,3,2,"I do have for several weeks an error when I open my PC, I did contact Bell for the second time, last time the technician was Mario from San Salvador and I want to thanks him for his effort, but the error still happened, for the rest everything is working.",3
270588,16-OCT-11,15-OCT-11,Fathi,,fr,184.151.127.149,pierre_laplante@sympatico.ca,13636758,000000120562919,4,2,"Nous avons trop souvent des problèmes d internet et de grincements sur notre ligne téléphonique. 
Le service Bell coute cher et on ne parvient pas à avoir une installation stable et de qualité. ",3
270589,16-OCT-11,15-OCT-11,Divya,,en,65.95.183.156,savvypr@sympatico.ca,13637854,000000120570224,5,5,,3
270590,16-OCT-11,06-OCT-11,Seshidhar,,en,70.29.15.227,josephgalea@sympatico.ca,13532458,000000120393794,4,4,It took so long talking overseas to solve the problem. ,4
271092,19-OCT-11,17-OCT-11,Chris,,en,76.64.94.165,keyes1@sympatico.ca,13655710,000000120598659,4,4,"Our last contact with an Internet Customer Service employee, Chris, was a positive experience in comparison to the many previous calls we have made.As a matter of fact, regarding the Customer Satisfaction emails we completed on both Sept. 16th and Sept. 20th (which were not positive) we wondered why you would continue to submit these to your customers unless you would follow them up? Surely, your management would be looking to resolve any issues a client has, especially when it resulted in numerous calls to your department.I would be interested to hear about your conclusion regarding the call I made on Thursday, October 13th when I completely went through all the calls/issues we have had with our Internet service since July to your employee. I was promised a call back from a Supervisor/Manager within 2 hours. No return calls Thursday, Friday, Saturday, Sunday, finally late Monday morning Oct. 17th I had to call your department yet again. May I ask if you would be 'satisfied' with your service up to that point under these circumstances? I think not. In any event, here is a postive feedback. Chris, your Client Services Representative was courteous, read the past history on previous calls, understood the problems without my having to repeat the sequence of events, recognized my frustration,apologised, and attempted successfully to resolve/rectify the issues to our satisfaction in a reasonable period of time. In the future may I recommend? 1. That you take seriously complaints such as we had, and have technical staff with the skills to assist/resolve and recognize the 'problem' 2. Have a manager/supervisor call a customer back when necessary within a reasonable time frame,3. Your representatives reflect your Department, they should be making complete customer notes on the nature of the complaints so that we ( your customer) does not have to repeat themselves countless times/calls before the issues are resolved.
Chris was able to resolve our issues/complaints/ongoing calls since July with this one call. Each one of your staff should be trained to do the same. Thank you, Chris.

Betty and Bob Keyes        ",4
271093,19-OCT-11,18-OCT-11,Kathy,,en,174.92.81.104,dpeirson@sympatico.ca,13667686,000000120647302,5,5,,4
271094,19-OCT-11,18-OCT-11,Mohamed Ali,,fr,70.26.240.169,pkboucher@sympatico.ca,13674888,000000120629347,,,"Il est difficile d'évaluer cet item puisque c""est le technicien de Bell qui a communiqué avec ce conseiller. ",5
271095,19-OCT-11,18-OCT-11,Amy,,en,184.151.63.203,katekelly@sympatico.ca,13671148,000000120639116,1,1,"When we phone in to discuss the fact that we have not received the internet connection as paid for and that the individual that was to show up to set us up did not that there is nothing that she can do to reverse the charges of something we have never had service for.  We moved here the first of September and were supposed to have service.  WE HAVE NEVER HAD CONNECTIVE SERVICE AT THIS LOCATION.  We are currently now looking at our options to remove all of our services from Bell.  Even with the information that we will then cancel the internet we were told that the 30day cancelation will still apply and is on the bill if we look.  We have never been told this for any service we have received / canceled before.  When I asked how long this has been effect I was told it has always been like this and is an industry standard.  We have had our business with Bell for over 20 years and have never been told this.  Very,very,very disappointed.  I even asked if there was a superivor I could speak to that could perhaps resolve more that what she is authorized to do and was told there is no one else.

We are very disappointed in the service we have recieved since moving to our new home from Bell.  We have not had problems with any other carrier we go with except for Bell which has been unbelievable....",1
271096,19-OCT-11,18-OCT-11,Alejandro,,en,69.157.66.14,cj__duguay@sympatico.ca,13666382,000000120647217,2,2,I haven't been able to use my computer while i wait for a new modem,2
271097,19-OCT-11,18-OCT-11,Irfan,,en,69.156.152.79,jbodrug@sympatico.ca,13670134,000000120637111,5,5,,5
271098,19-OCT-11,18-OCT-11,Felix,,en,174.89.193.84,cknight@bell.net,13666398,000000120624063,4,3,,3
271099,18-OCT-11,17-OCT-11,Melissa,,en,38.112.87.6,stefan.skogberg@sympatico.ca,13661770,000000120615447,4,4,The waiting time could have been shorter. More CSR's should be available during peak times like the time that I called.,5
271100,18-OCT-11,17-OCT-11,Peter,,en,67.70.28.120,schute@bell.net,13661142,000000120611397,4,1,to shorten troubleshooting,4
271101,18-OCT-11,17-OCT-11,Kishore,,en,174.94.29.208,gord_home@sympatico.ca,13653216,000000120602745,5,3,Your rep was good but he didn't know your server was down ???????????????,5
271102,18-OCT-11,15-OCT-11,Anis,,fr,67.71.180.85,helene_mailhot@bell.net,13632966,000000120566527,5,5,,5
271103,20-OCT-11,19-OCT-11,Mokhtar,,fr,67.71.82.179,moulinbleu@sympatico.ca,13688762,000000120670734,1,1,"Honnetement, le technicien a passé au moins 20 minutes a essayé de me faire fonctionné mon courriel (outlook) a changer mon mot de passe 2 fois, et a terminer la conversation en disant que c'était moi qui avait bousiller mon ordi en faisant le ménage plus tot.  Entretemps, le message que je recevais du windowslive?? (version web du courriel) était que Bell éprouvais des difficultés de réessayer plus tard.  Ce que j'ai fait et tout fonctionne maintenant.  Donc ce n'est pas grace au technicien que le problème a été résolu mais bien de vos propres effort à résoudre votre problème.  Pourri le service et malheureusement il n'y a personne d'autre comme service dans la région alors je reste avec vous pour l'instant.",2
271104,20-OCT-11,01-OCT-11,Jose,,en,184.145.175.29,anna.sunseri@sympatico.ca,13467210,000000120269283,5,5,,5
271105,20-OCT-11,19-OCT-11,Mehdi,,fr,70.30.192.178,tzahi@sympatico.ca,13692884,000000120669235,2,3,"un peu plus d,amabilité dans la voix et pas nous agresser au tel parce qu'on y comprend rien. Et nous prendre de haut! voila. La tunisie est instable et cela transparait dans l,accueil.
",3
271106,20-OCT-11,19-OCT-11,Sushil,,en,64.231.141.12,wirschick@sympatico.ca,13693284,000000120655709,4,4,communication issue,3
271107,20-OCT-11,19-OCT-11,Partha,,en,174.89.109.85,rodger.carey@sympatico.ca,13690788,000000120668363,5,5,,5
271108,20-OCT-11,19-OCT-11,Ali,,en,174.89.109.85,rodger.carey@sympatico.ca,13690790,000000120661019,5,5,,5
271109,20-OCT-11,19-OCT-11,Eric,,fr,70.24.212.246,dharries@sympatico.ca,13682168,000000120649391,1,1,"Aucun de mes services Bell fonction comme il devrait. Ce problem dure depuis plusieurs annees.
Ma passiance est terminer. Je doit changer tous mes services car Bell ne peut pas ressoudre les problems.",1
271110,20-OCT-11,19-OCT-11,Edwin,,en,65.94.89.107,stephen.hackner044@sympatico.ca,13692066,000000120657885,2,1,"? my wife was the one on the phone, end result nothing was fixed!",3
271111,20-OCT-11,19-OCT-11,Lobna,,fr,70.51.10.120,remi000@sympatico.ca,13690442,000000120662610,4,4,,4
271628,19-OCT-11,18-OCT-11,Radhika,,en,69.159.64.76,kevin153@sympatico.ca,13671314,000000120647274,1,1,"Hire teenagers that have been dealing with the Internet since they were born and can speak clear English. Keep it in our country. Stop trying to sell me shit when the shit I got is clearly not working properly. Listeng to what I have to say before rudely interrupting and eventually making me repeat myself. If you'd listen the first time it could have been a 5 min conversation, resulting in me getting supremely frustrated and slamming the phone down instead of a 20 min one. My issue remains unresolved and as much as I hated your service before. You r-tards really take the cake. I don't think I've phoned there once and not hung up in a very bad mood. I've been a bell customer since the Internet was invented. Why, I don't fucking know?",1
271629,19-OCT-11,18-OCT-11,Dilli,,en,70.26.20.141,clfandrwf1@sympatico.ca,13666476,000000120636953,3,2,The problem was we lost about 30days of e- mails for no apparent reason. We could not recover them and neither could your technician when he tried.,4
271630,19-OCT-11,14-OCT-11,Sandra,,en,174.91.64.146,igrane39@sympatico.ca,13621502,000000120554670,5,5,,5
271631,19-OCT-11,11-OCT-11,Sudhakar,,en,69.158.98.125,kclendor@sympatico.ca,13581044,000000120473391,5,5,"All expectations met, no dissatisfactions.",5
271632,19-OCT-11,18-OCT-11,Asma,,fr,174.89.165.252,pierrehlatour@bell.net,13674848,000000120638002,3,2,"mon problême n`est pas totalement résolu
j`aiquatre ou plus de contacts que je ne
recevoir ni envoyer.un de mes contact est professeur pour ordi.",4
271633,19-OCT-11,18-OCT-11,Jose,,en,184.146.146.70,smjd@sympatico.ca,13676685,000000120632630,4,4,"nothing at this time
    thanks
 
 Sheila",5
271634,19-OCT-11,18-OCT-11,Sajid,,en,74.15.21.150,lewis184@sympatico.ca,13671884,000000120628036,5,5,,5
271635,19-OCT-11,15-SEP-11,Ashfaq,,en,70.51.250.97,RGbrouzes@bell.net,13261514,000000119896077,1,1,,1
271636,19-OCT-11,18-OCT-11,Achref Badii,,fr,70.52.10.133,camillepaule@bell.net,13665850,000000120635681,5,5,"lE MESSAGE AVANT DE JOINDRE UN HUMAIN EST UN PEU LONG ET ARDU, MAIS LE RÉSULTAT ÉTAIT O.K.",5
271637,19-OCT-11,18-OCT-11,Melissa,,fr,67.68.164.67,st-denis.jacques@sympatico.ca,13676844,000000120643145,5,5,Rien de plus c etait excellent.,5
271638,19-OCT-11,18-OCT-11,Mylene,,en,76.67.98.67,mscorzz@sympatico.ca,13673724,000000120628751,3,4,Having to repeat the problem over an over everytime a new rep is introduced. Very annoying!,3
271639,19-OCT-11,17-OCT-11,Rebello,,en,184.144.183.21,elizabeth.komi051@sympatico.ca,13652034,000000120621286,4,3,"The service I received from Bell's technical support agents was great.  And I appreciate being able to make a support call and speak to a person quickly. However, it's a long, drawn-out process to get an e-mail account ""unblocked"". The Sympatico customer calls, the call is escalated, a request to MSN is made, Sympatico gets back the confirmation that the e-mail has been unblocked and then I guess the customer is notified. And I was told it could take from 24-48 hr. for this process to be completed. I say ""guess"" because I only found out by calling Tech Support 41 hr. after I reported the issue. When I got into my e-mail, I had 6 e-mails regarding password reset with a temporary password, but some were ones I was given while on the phone with Tech Support and others, I wouldn't have known about because I couldn't get in to my inbox! Perhaps the process I described above can be reviewed and streamlined to make the e-mail unblock process more efficient?",5
271640,19-OCT-11,18-OCT-11,Mario,,en,70.30.99.54,williamjb@sympatico.ca,13678110,000000120625155,5,4,"overall very satisfied with the rep's
service and courtesy, thanks....",5
271641,19-OCT-11,18-OCT-11,Rym,,en,70.30.48.58,lucyf@sympatico.ca,13672298,000000120627977,5,5,This person was very helpful to my questions. and resolved my problems.,5
271642,19-OCT-11,17-OCT-11,Ericka,,en,70.29.124.93,hmonument@sympatico.ca,13653710,000000120608080,4,5,,5
271643,19-OCT-11,18-OCT-11,Mike,,en,70.24.175.188,marc.steph@sympatico.ca,13672574,000000120637755,1,1,"help me register for ""my bell""",1
271644,19-OCT-11,18-OCT-11,Abinash,,en,76.67.22.79,sslack30@sympatico.ca,13676834,000000120629282,1,1,Did not appreciate being asked to go into my bank account so the problem could easily be resolved.  I need to upgrade due to some changes with my bank online availability. Finally was told that what I had now would not be suitable for any kind of upgrade and to go to technical support.  Waste of my time.,4
271645,19-OCT-11,11-OCT-11,Philo,,en,184.147.207.126,kathandbillburke@sympatico.ca,13580970,000000120480864,5,5,Keep the jobs in Canada.,5
271646,18-OCT-11,17-OCT-11,Porushotham,,en,70.50.174.241,alen.turcotte@sympatico.ca,13648346,000000120610643,2,1,,2
271647,18-OCT-11,14-OCT-11,Azza,,fr,67.68.248.235,famille.falardeau@sympatico.ca,13620292,000000120543738,1,1,Me rappeler pour me faire sauver du temps,1
271648,19-OCT-11,18-OCT-11,Jordan,,en,184.146.167.222,kvala@sympatico.ca,13671546,000000120633990,5,5,"I apparently had a very old package and was paying double the price of whats now being offered. I was told it was up to me to seek any specials or new pricing. So if I hadnt have called, Id still be paying for a package that i was told was soooo old it wasnt even offered anymore. its a shame it hadnt been brought to my attention before. makes me wonder how long Ive been over paying for my internet service.  ",1
271649,19-OCT-11,18-OCT-11,Ghorden,,fr,74.14.253.75,r.gascon@sympatico.ca,13675097,000000120642307,,,Le représentant n'est pas le problème mais plutôt le réseau. Aucune fiabilité et je suis très irrité de toujours avoir à demander un service fiable. Toujours une perte de temps d'avoir à demander un technicien. Aucune imputabilité de Bell. Vos technicien en général ne trouve jamais le problème.,1
271650,19-OCT-11,18-OCT-11,Naveenkumar,,en,65.95.101.161,jones3721@sympatico.ca,13670786,000000120640428,2,1,It would have been helpful if the technidcian knew what he was talking about He didn't listen to what I was telling him,3
271651,19-OCT-11,18-OCT-11,Larissa,,en,74.15.6.28,jngandhi@sympatico.ca,13670582,000000120634171,5,5,None,5
271652,19-OCT-11,18-OCT-11,Maileen,,en,174.88.8.138,ddallison@sympatico.ca,13667100,000000120638308,5,5,,5
271653,19-OCT-11,17-OCT-11,Gabriel,,en,174.95.14.251,bryanc@sympatico.ca,13649710,000000120604044,5,5,While waiting to talk to a representative stop that annoying taped message telling me to wait.  You have only to tell me once.,5
271654,19-OCT-11,18-OCT-11,Aswathy,,en,64.231.6.173,brens@sympatico.ca,13665610,000000120642672,5,4,I need a dsl line guy to look at my line and smaller time intervals would have been helpful in the choices for booking an appt.,4
271655,19-OCT-11,02-OCT-11,Kevin,,en,174.93.9.181,hirtu@sympatico.ca,13479278,000000120291683,5,5,nothing,5
272160,18-OCT-11,14-OCT-11,Kaitlyn,,en,70.31.82.37,tterentiew@sympatico.ca,13628320,000000120549847,5,4,"In the end, everything was resolved although it was I that sought the promotions and the benefits. Bell must be prepred and do a better job of rewarding their loyal customers without us finding things out the hard way.",4
272161,18-OCT-11,14-OCT-11,Kaitlyn,,en,70.31.82.37,tterentiew@sympatico.ca,13628322,000000120553030,5,5,"Once again, the initiative to start the search for a better deal was done by me and not by Bell. The only time I get promos from Bell are for a mobile phone and service. Even though I just got my phone from Bell, I continued receiving the nagging calls for a mobile phone from Bell. Enough already.",4
272162,18-OCT-11,14-OCT-11,Amy,,en,70.31.82.37,tterentiew@sympatico.ca,13628324,000000120550442,4,4,"The original call was interrupted and disconnected, when I called back, the new service rep was very quick to make the changes quickly, a very good job.",4
272163,18-OCT-11,17-OCT-11,John,,en,65.95.71.135,prosser@sympatico.ca,13659836,000000120618766,5,5,none,5
272164,18-OCT-11,16-OCT-11,Mehdi,,fr,184.144.174.30,andreboucher7@sympatico.ca,13639922,000000120587291,4,4,Obtenir la bonne personne au départ et nom après 5 transfert,4
272165,18-OCT-11,17-OCT-11,Eduardo,,en,184.145.112.237,alli.olegario@sympatico.ca,13648446,000000120621278,3,4,,3
272166,18-OCT-11,12-OCT-11,Casey,,en,70.53.86.8,bbenn@sympatico.ca,13590570,000000120508042,4,2,"I would like to speak with CSR's in Canada. I have called Bell, I can't even count how many times.  It took 3 weeks to have my phone and internet connected properly.  I had no phone service at all.  I paid for services I did not have and I also lost a job opportunity due to my employer being unable to get ahold of me. This has cause me alot of stress. I will we looking to other companies to take my service with in the future. I have been with Bell Home phone for 20 + years and no problems and Bell Internet 7+ yrs and same but this last month has been hell with your company. I left Rogers because of their service and apparently Bell is no better.  Your service has really gone downhill to say the least.                ",1
272167,18-OCT-11,16-OCT-11,Mahesh,,en,74.14.154.68,kbrayvalley@sympatico.ca,13643556,000000120591114,5,4,,4
272168,18-OCT-11,17-OCT-11,Khan,,en,70.55.51.40,gjohne@sympatico.ca,13653120,000000120616988,5,4,"Take more time explaining what you are doing when you take over the computer. This way, hopefully we could solve the problem ourselves if it happened again. ",4
272169,18-OCT-11,17-OCT-11,Rym,,fr,184.145.159.162,helene_simard316@sympatico.ca,13653604,000000120595621,5,5,,5
272170,18-OCT-11,16-OCT-11,Mahesh,,en,70.27.4.94,edward.tonus@sympatico.ca,13641708,000000120591898,5,5,"let me test the system beyond just sending email to see it all complies with my needs. It passed, so this may seem redundant.",5
272171,18-OCT-11,16-OCT-11,Mohan,,en,76.64.123.242,zoe.ulch@sympatico.ca,13647646,000000120590547,4,4,monitor the service more closely and not have the call in. the services should be checked more often to see that problems are resolved sooner.,4
272172,18-OCT-11,09-OCT-11,Nicholas,,fr,209.226.175.6,cntremblay@sympatico.ca,13560544,000000120445006,5,5,non,5
272173,18-OCT-11,15-OCT-11,Elvis Francisco,,en,184.144.16.15,sporter19921@bell.net,13638280,000000120578799,2,1,very tired of being billed for service that i have not been able to use in the last 3 months right ,1
272174,19-OCT-11,17-OCT-11,Michael,,en,76.70.51.166,jim.malyk@sympatico.ca,13654730,000000120608317,4,4,"When a customer is ordering or changing services over the phone, the CCR needs to be more clear in explaining the costs and conditions.  My complaint was because a charge showed up on my bill that was a complete surprise to me.  The CCR on this call told me that that this charge was mentioned to me on a prior call but it was not - I would remember being told about a $50 charge.",4
272175,19-OCT-11,18-OCT-11,Mariama,,fr,70.29.192.244,denitto9825@sympatico.ca,13667230,000000120626614,3,3,rembourser l'antecedant,4
272176,19-OCT-11,18-OCT-11,Helmi,,fr,174.93.127.195,richardlandry44@sympatico.ca,13675468,000000120638984,4,4,"Pourquoi attendre l'appel du client avant de lui offrir l'option d'achat du modem réseau, source d'économies, à terme ?",4
272177,19-OCT-11,18-OCT-11,Larissa,,fr,67.68.113.85,jacques.vallee@bell.net,13669960,000000120628187,1,4,"Votre sondage n'est que pour le dernier appel que j'ai effectuer. J'ai olacer un premier appel aux environ de 8 hres le matin et le conseiller qui as pris l'appelle etait tres insolante, quand je lui ai demande non numero d'employé elle a couper la communication. J'ai donc rappele pour formuler une plainte en demandant de parlé a un cosceiller quebecois. Pour me faire dire que vos systemes telephonique ne permattait pas le transfert d'appelle. J'ai insiste mais le conseiller etant indifferent a ma demande apres plus d'une heure en ligne. J'ai choisie de couper l'appel et communiquer au service a la clientelle pour faire part de mon intentation de couper mes services avec bell. Etant aussi client du service Bell tele, et telephonique. Il m'est difficile de commprendre qu'il soit permis a voir vos conseiller d'voir un telle attitude.  ",1
272178,18-OCT-11,17-OCT-11,Alex,,en,64.231.21.118,mrsboots@sympatico.ca,13658510,000000120617270,4,4,"Hello, I was very satisfied, although was told I would receive a call back with a half hour to an hour and did not receive one.  When I logged on later,  the connection was faster and again this morning.  Nevertheless, I have been having problems off and on for about three months, and was told last night that my internet was showing to have gone down twelve times in twenty-four hours.  I thought the problem was mostly computer-related and now realize it was partly internet-related and would appreciate a rebate for the problems that I have been having over the last three months.",4
272179,18-OCT-11,17-OCT-11,Omar,,en,184.146.1.144,m.m.ritz@sympatico.ca,13656994,000000120600961,4,3,"To reach a Bell agent is an almost impossible experience. The most annoying part is ""your voice is your password"". I have to repeat over & over. Why can't I simply dial 310Bell & get an agent quickly without the long long long wait & then this stupid i.d.? I simply HATE phoning Bell & avaoid it if I possibly can",3
272180,19-OCT-11,18-OCT-11,Rym,,fr,67.68.75.103,fam.doiron@sympatico.ca,13668282,000000120633789,4,4," Me donner une date plus précise lorsque Fibe seras chez nous pour internet, la personne qui m'a répondu a fait de son mieux mais n'a pas pu avoir de réponse plus précise de son contact.",5
270591,16-OCT-11,15-OCT-11,William,,en,184.147.228.214,vladimir.andjelkovic@sympatico.ca,13639086,000000120579903,5,5,"William did a great job not only demonstrating a good knowledge, but also he was patient with me and explained his steps.",5
270592,16-OCT-11,10-OCT-11,Jose,,en,65.92.22.31,szlam@sympatico.ca,13572290,000000120448125,5,5,"It took several phone calls and hours on the phone. The last agent I spoke with resolved a problem which I was previously assured by at least 2-3 other agents could not be done. In  fact I was ready to end my service because of the problems I encountered and even called customer service who again referred me to tech support. There are very few COMPETENT individuals who really understand what they are doing. This last agent was fantastic. Generally they don't listen to the customer and read a prepared script!!

Thanks for finally having a pleasant staff member who listened to my problem and actually resolved an issue which I had for a very long time which only recently became a bigger problem when Sympatico made some upgrades to their system.
 Bravo for this kind young man!!",4
270593,16-OCT-11,13-OCT-11,Jeanette,,en,174.91.60.235,dbajdo@sympatico.ca,13606072,000000120530466,4,4,the transfers from one department to the next could have less time be put on hold,4
270594,16-OCT-11,14-OCT-11,Nas,,en,70.53.147.83,jekins@sympatico.ca,13621998,000000120543449,4,4,I was charged a $25 downgrade fee which I think is ridiculous & told the customer care rep so.  I switched from Fibe 7 back to Essential Plus,3
270595,17-OCT-11,16-OCT-11,Greg,,en,65.92.149.237,victor.chin@sympatico.ca,13647296,000000120583858,5,3,"I was completely pleased with the customer service provided by Greg.  Greg was courteous and his conversation and explanations were easy to understand.  The problem appeared to have been fixed for about 9 hours and then occurred again.  I have rebooted the modem again this a.m and have been testing it for about 15 mins.
I feel that the Fibe 12 plan that was sold to me in February 2011 is totally unacceptable compared to the 5MB/s plan (grandfather 11 years) that I had.  I am so frustrated with the current Bell technology that I will consider switching after we get through our current work load.
Victor Chin 416-497-9363   ",1
270596,17-OCT-11,16-OCT-11,Moses,,en,70.49.224.169,chiliburger@sympatico.ca,13640830,000000120589118,5,5,nothing at all Moses certainly was helpful and deserves a raise putting up with old folk like me.  Credit to your operation.,5
270597,17-OCT-11,12-OCT-11,Maher,,fr,65.94.168.141,atourigny54@bell.net,13590378,000000120489162,4,4,,4
270598,17-OCT-11,16-OCT-11,Rim,,fr,76.68.170.28,duchatgris@sympatico.ca,13641626,000000120586012,3,4,avoir quelqu'un qui parle mieux le français.,4
270599,17-OCT-11,16-OCT-11,Mohamed,,fr,76.67.190.29,marcann@sympatico.ca,13644356,000000120589977,5,5,débit verbal initial un peu rapide de la part du technicien mais corrigé dès que demandé,4
270600,17-OCT-11,12-OCT-11,Hassiba,,fr,65.93.130.84,loulou39@sympatico.ca,13597212,000000120488883,4,5,,4
270601,17-OCT-11,16-OCT-11,Sarah,,fr,69.159.94.7,seb3k@sympatico.ca,13646428,000000120586841,5,5,,5
270602,17-OCT-11,15-OCT-11,Genevieve-Marie,,en,65.93.90.223,brendan.mcardle@sympatico.ca,13630462,000000120578415,5,5,,5
270603,18-OCT-11,17-OCT-11,Serina,,en,174.94.57.197,isahamdan@sympatico.ca,13654014,000000120594386,5,5,,5
270604,18-OCT-11,17-OCT-11,Ajay,,en,74.15.56.201,stewart71@sympatico.ca,13661894,000000120616259,5,5,Nothing,4
270605,18-OCT-11,17-OCT-11,Ahmednur,,en,174.95.235.227,cav2@sympatico.ca,13650022,000000120606971,5,5,I was Super service,5
270606,18-OCT-11,17-OCT-11,Amy,,en,76.71.156.161,gsgingras2@sympatico.ca,13653348,000000120595896,4,3,kep my rate as low as posible because i am a senior thanks g gingras,3
270607,18-OCT-11,17-OCT-11,Janmar,,en,70.53.106.157,debbie.hertzberger@sympatico.ca,13651250,000000120607973,4,5,,5
270608,18-OCT-11,17-OCT-11,Justin,,en,76.70.76.41,BOUCHER148@sympatico.ca,13647728,000000120609170,4,4,,4
270609,18-OCT-11,17-OCT-11,Abir,,fr,173.179.136.6,mmartine008@sympatico.ca,13658304,000000120609212,4,4,,3
270610,15-OCT-11,13-OCT-11,Ramzi,,fr,70.29.189.67,undertaker9@sympatico.ca,13615754,000000120536306,5,5,tout etait parfait!,5
270611,15-OCT-11,14-OCT-11,Naveenkumar,,en,74.14.100.19,gspratt@sympatico.ca,13621056,000000120545453,5,1,Nothing - agent was polite and tried but could not resolve my issue,4
270612,15-OCT-11,09-OCT-11,P Senthil,,en,184.146.77.178,mfahed@sympatico.ca,13562948,000000120438645,5,5,,5
270613,15-OCT-11,14-OCT-11,Abdallah,,fr,184.145.218.172,menabi@sympatico.ca,13624480,000000120544754,5,4,,5
270614,15-OCT-11,08-OCT-11,Med Wacef,,fr,70.48.140.21,janniklinski@sympatico.ca,13554928,000000120430159,4,5,,5
270615,15-OCT-11,14-OCT-11,Ashwini,,en,70.49.69.128,jsilver1@sympatico.ca,13622518,000000120540620,3,1,the agent had a very heavy accent and i had difficulty understanding ,3
270616,15-OCT-11,14-OCT-11,Mudilyar,,en,65.93.150.79,muddin@bell.net,13625010,000000120560438,5,5,,3
270617,17-OCT-11,16-OCT-11,Budala,,en,65.95.27.203,raetired@sympatico.ca,13645746,000000120583227,3,3,I again had the same problem with being locked out of my email account.  I had to give John and Budala remote access to resolve the problem!!! Since Budala assisted in correcting the problem it appears to okey at this point.  As stated in John's message I seem to be having problems with my highspeed internet.  I am getting about 6.0ms for downloading but between .25ms to .60 ms on uploading.  The uploading speed seems quite low compared to the average of 3.6ms for internet uploads!!! What is wrong with my internet service?,4
270618,17-OCT-11,13-OCT-11,Kevin,,en,70.30.88.32,victoria.neto@sympatico.ca,13615882,000000120530272,5,5,,4
270619,17-OCT-11,16-OCT-11,Isaac,,en,70.31.20.196,mirakian@sympatico.ca,13644902,000000120591850,5,5,hier the same typ of people,5
270620,17-OCT-11,12-OCT-11,Sinu,,en,64.231.246.31,nanandpopsreynolds@sympatico.ca,13598808,000000120511359,5,5,No comment,5
270621,17-OCT-11,16-OCT-11,Kanchumarthi,,en,70.29.72.17,brad.mcbrien@sympatico.ca,13640448,000000120592416,4,4,"I called twice at approximately 10:15 and then at 10:49 to speak with Raj.
The first call the rep was rude and arrogant to my wife and when I took the phone and asked for his supervisor he refused  several times.  I was then placed on hold and waited 5 minutes.  He came on and asked me to continue holding and after another 2  -  3 minutes he cut me off caausing me to call back in and go through the tedious procedure to get through your auto answer system

2nd call Raj was very proffessional and patient.",3
270622,17-OCT-11,21-SEP-11,Adnan,,en,174.94.57.138,thomas.keogh@sympatico.ca,13350624,000000120034135,1,1,JUST THE TROUTH,1
270623,17-OCT-11,16-OCT-11,Abinash,,en,70.27.48.157,ka.wall@sympatico.ca,13643460,000000120582079,5,5,"I called on a Sunday, and instead of having to go through the entire electronic message system to get to the support person that helped me, it would have been better to have a separate system during off hours to route calls more quickly.",5
270624,17-OCT-11,16-OCT-11,Ayesha,,en,69.159.8.65,ian017@sympatico.ca,13642674,000000120586246,5,5,not a thing she did a terrific job on what I had.,5
271112,20-OCT-11,19-OCT-11,James,,en,70.27.85.134,huctwith@sympatico.ca,13684426,000000120671451,4,4,Recent Experience was good account has had a significant number of issues.,1
271113,20-OCT-11,19-OCT-11,Melissa,,en,67.70.94.26,gpettigr@sympatico.ca,13683888,000000120659552,4,4,,4
271114,20-OCT-11,19-OCT-11,Gregorio,,en,174.91.3.112,rstukic@sympatico.ca,13691002,000000120648816,4,4,,4
271115,20-OCT-11,19-OCT-11,Eric,,en,70.26.16.209,dransom@sympatico.ca,13682504,000000120652652,4,5,"Service was excellent.  Eric could have a bit more of a personal manner with clients - he was very rigid in his voice... but that is minor, he did well.",4
271116,20-OCT-11,15-OCT-11,Luis,,en,69.159.196.123,danaj@sympatico.ca,13631248,000000120569457,2,4,chat help got cut off before completion of internet issue had to recall on phone adding extra HOURS to the solution ,2
271117,20-OCT-11,19-OCT-11,Ronald,,en,70.54.142.129,eblb@bell.net,13682672,000000120673074,5,5,"nothing it was great! however, i did originally log in to live chat for help and its SO slow. The response time was really delayed and i got booted off. Rep was fine just the the system was slow.",5
271118,20-OCT-11,19-OCT-11,Mahender,,en,65.93.161.245,mwhite37@sympatico.ca,13688898,000000120655939,5,5,A big improvement over problems in August and September.  Was without for almost a month.,4
271119,20-OCT-11,19-OCT-11,Catherine,,en,67.68.221.248,gerowron@sympatico.ca,13683646,000000120659102,4,5,You could try to use representatives who speak better English. It is very hard to understand reps who have such a thick accent.,3
271120,20-OCT-11,19-OCT-11,Steph,,en,70.31.52.145,themaguires22@sympatico.ca,13692510,000000120663396,4,4,,3
271121,20-OCT-11,19-OCT-11,Jhon,,en,69.158.67.182,ralbet651@bell.net,13690212,000000120664875,5,5,"Very recently,when I tried to log on to my Bell account, I correctly answered a
secret question, but was somehow prevented from continuing.A bit frustrating-however, Technical Support came to my rescue.",5
271122,20-OCT-11,19-OCT-11,Ruth,,en,76.69.67.6,oneilldm@sympatico.ca,13689428,000000120664384,5,4,,5
271123,20-OCT-11,12-OCT-11,Adam,,en,70.49.105.226,chezlo@bell.net,13591635,000000120499129,1,1,Direct me now to another ISP please,1
271124,20-OCT-11,19-OCT-11,Mahmoud,,fr,70.49.53.37,lise.malaison@sympatico.ca,13687026,000000120657343,5,4,"appel direct,mes ce n'etait pas trop long et bien merci
",5
271125,20-OCT-11,19-OCT-11,Nicholas,,en,131.104.83.153,nancyfloyd@sympatico.ca,13689022,000000120665659,1,1,"Actually shown up for the booked appointment and not made me waste 5 hours waiting for the technician.
If my partner had not called you as the afternoon was winding , we would not even had known that you were not going to show up - this whole situation is pathetic",1
271126,20-OCT-11,19-OCT-11,Travis,,fr,70.53.189.98,michelbradette@bell.net,13688370,000000120661628,5,5,Tout a ete tres clair,5
271127,20-OCT-11,19-OCT-11,Divine,,en,174.93.86.102,jeycjoseph@sympatico.ca,13685277,000000120649472,3,3,"It took me 40 min. to explain to agent as she kept on putting me on hold, the reason for the call was I changed speed of my internet service and Bell decided that I had to pay all sorts of penalties which amounted to over $ 200,",3
271128,20-OCT-11,19-OCT-11,Jason,,en,70.51.73.78,jdurfy@sympatico.ca,13685092,000000120662371,3,3,"Not have me call Bell every month when my bill arrives to speak to a different rep., explain AGAIN, the problem, to still not have it taken care of.",3
271129,20-OCT-11,19-OCT-11,Johnny,,en,65.95.111.241,b___kahnt@sympatico.ca,13679800,000000120656936,5,5,,5
271130,20-OCT-11,19-OCT-11,Amanda,,en,74.12.172.117,mitchgig@sympatico.ca,13688590,000000120649725,1,1,"I called to see why my repair guy wasn't coming to the house and they said, they said they was no call placed, not happy with your service at all.",1
271131,20-OCT-11,19-OCT-11,John,,en,184.151.63.194,elaynesmith@bell.net,13682778,000000120649812,5,5,Not accidentally disconected my internet when you switched service. I asked before changing to make sure but I guess things got lost in the changeover. ,5
271132,20-OCT-11,19-OCT-11,Amy,,en,70.53.30.76,kjtmkt@sympatico.ca,13686438,000000120658406,4,3,"While they blocked the five digit unsolicited number that texts me every day with a stupid riddle, they are now texting from ""84040"".  I want this blocked immediately and I would like to know who and how they come to pick me to harrass.",4
271133,18-OCT-11,17-OCT-11,Emer,,en,174.93.115.173,pilgrim@sympatico.ca,13659652,000000120613618,4,4,"Had to wait online for what seemed a long time (10 mins) for a service rep. which was made longer by a constant reminder to stay on line to maintain my position in the queue. 
Customer rep resolved my question effectively.",3
271134,18-OCT-11,14-OCT-11,Krutthiga,,en,174.95.143.39,patrickodonnell@sympatico.ca,13625628,000000120543585,5,4,,5
271135,18-OCT-11,15-OCT-11,Syed Mustafa,,en,70.54.37.151,zofiakraz@bell.net,13639428,000000120577188,1,1,More knowledgeable technicians.,3
271136,18-OCT-11,17-OCT-11,Diddharth,,en,74.14.147.17,dbhaley@sympatico.ca,13651186,000000120607428,4,4,,5
271137,18-OCT-11,17-OCT-11,Karen,,en,65.92.67.142,richard_tody@sympatico.ca,13660326,000000120612911,4,4,,5
271138,18-OCT-11,16-OCT-11,Robert,,en,174.89.137.81,walter24@sympatico.ca,13647378,000000120585304,5,5,Cut down waiting times to talk to a representative.,5
271139,18-OCT-11,16-OCT-11,Mario,,en,64.229.80.238,bobvt@sympatico.ca,13640424,000000120583581,5,4,I would have liked to have known why all of a sudden I was shut out of my Internet connection.,5
271140,18-OCT-11,17-OCT-11,Roshan,,en,70.31.83.33,valentas@sympatico.ca,13662832,000000120601501,5,4,nothing,4
271141,18-OCT-11,17-OCT-11,Mario,,fr,69.159.134.102,prattelafrance@bell.net,13659800,000000120608386,4,4,,5
271142,18-OCT-11,17-OCT-11,Med Amine,,fr,69.159.134.102,prattelafrance@bell.net,13659802,000000120607682,4,4,,5
271143,18-OCT-11,16-OCT-11,Estephania,,en,67.71.138.133,ricandpat@sympatico.ca,13645918,000000120588393,5,5,,4
271144,18-OCT-11,17-OCT-11,Heni,,en,184.148.178.129,lynn.hupe@sympatico.ca,13656934,000000120596562,4,1,,4
271145,18-OCT-11,17-OCT-11,Will,,en,174.91.15.101,holowczak@sympatico.ca,13653726,000000120601019,4,4,,4
271146,18-OCT-11,17-OCT-11,Eduardo,,en,70.49.178.194,ruthandbill@sympatico.ca,13660824,000000120609172,3,3,fast sevice all the time,2
271147,18-OCT-11,16-OCT-11,Sarah,,en,76.71.73.222,epetruzelk@sympatico.ca,13641794,000000120584762,5,5,,5
271148,18-OCT-11,17-OCT-11,Kyle,,en,184.147.117.105,brucebrechin@sympatico.ca,13649684,000000120603970,4,4,,4
271149,18-OCT-11,13-OCT-11,Haricharan,,en,76.70.101.241,WEBELL7@bell.net,13603358,000000120520147,5,4,,5
271150,18-OCT-11,17-OCT-11,Justin,,en,70.48.43.194,dacspec@sympatico.ca,13650862,000000120609486,1,1,Have your sales people tell the truth,1
271151,18-OCT-11,15-OCT-11,Wafa,,fr,65.94.171.114,line.dub@sympatico.ca,13634760,000000120571592,4,4,"Comme il s'agissait d'un problème de bande passante j'aurais aimé savoir ex-combien de go peut représenter une heure de skype au Brésil , combien de go représente une heure de télé....Bref, j'aurais pu évaluer mes excès de consommation !Une échelle de mesure nous donne des pointe de repère .",4
271656,19-OCT-11,17-OCT-11,Ravi,,en,174.91.126.220,themcgills@sympatico.ca,13662376,000000120619943,1,1,"""Customer service"" is the very last thing I associate with Bell.  You do not even have a Customer Service function (""Billing?"") where your valued customers can contact you.  You COULD improve my recent experience by actually addressing the problem I called about!",1
271657,20-OCT-11,19-OCT-11,Mohamed,,fr,192.197.71.189,thlinda@bell.net,13692552,000000120666397,4,5,"J'ai reçu une demande pour retourner mon modem. J'ai appelé pour dire que le technicien avais apporté avec lui le modem défectueux après avoir installé le nouveau. Je n'ai pas apprécié de me faire dire que je n'aurais pas dû donner le modem défectueux au technicien. Pourquoi cette information ne m'a pas été donnée au moment ou on a pris le rendez-vous pour la réparation. C'est au client de deviner que le technicien n'est pas un employé de Bell mais un sous-contractant????? De plus, l'employé m'a dit que si je n'avais pas appelé, j'aurais reçu une facture de 75$. Si j'avais eu à payer ça, Bell aurait perdu $130 par mois car j'aurais annulé mon internet et mon cellulaire avec vous. 

J'ai toujours eu un assez bon service avec  Bell mais je crois que vos employés ne devrais pas prendre pour acquis que le client sait tout.Quand une information comme celle de ne pas laisser le tecnicien partir avec le modem peut faire en sorte que le client ait à déboursé de l'argent il est IMPÉRATIF d'aviser le client AVANT la venue du technicien. Sans cette information, comment le client peut-il être responsable d'avoir fait ou non fait quelque chose qu'il ne savait pas devoir faire???",4
271658,20-OCT-11,19-OCT-11,Mourad,,fr,70.29.235.202,claudelacombe@bell.net,13681323,000000120656977,3,3,"Conseiller très gentil et très poli,mais manque de compétences",4
271659,20-OCT-11,19-OCT-11,Yosra,,fr,70.52.59.49,pmailhot@sympatico.ca,13689970,000000120657710,5,5,,5
271660,20-OCT-11,19-OCT-11,Hakim,,fr,76.65.252.70,bels@sympatico.ca,13680052,000000120661618,5,5,,4
271661,20-OCT-11,19-OCT-11,David,,en,70.49.185.4,wirsig@sympatico.ca,13693286,000000120667877,5,4,,4
271662,20-OCT-11,19-OCT-11,Shakeel,,en,69.157.61.18,mecdsign@sympatico.ca,13688182,000000120659587,4,4,,4
271663,20-OCT-11,14-OCT-11,Edwin,,en,76.64.37.154,maxmoore@sympatico.ca,13624356,000000120542207,5,4,,5
271664,20-OCT-11,19-OCT-11,Reshma,,en,70.30.23.71,kwredmond@sympatico.ca,13686572,000000120655081,3,2,,3
271665,20-OCT-11,18-OCT-11,Pradeep,,en,70.54.125.131,kimkirk@sympatico.ca,13671376,000000120640486,5,5,,5
271666,20-OCT-11,18-OCT-11,Mouna,,fr,174.93.131.245,ezarzour@sympatico.ca,13668220,000000120623491,5,2,Plus de rapidité,4
271667,20-OCT-11,19-OCT-11,Gregory,,en,70.51.115.28,keapa@bell.net,13686246,000000120671415,4,5,"I really hate your phone system (yes, I mean hate!) 

Technical assistance for internet is not on your list for self-serve help. I always need to go through at least three people before I get through to someone who can help; and then I need to explain that, yes, I don't have phone service, I need internet service. 

During past phone calls for help, I've been given a 'direct' phone number (1-866-310-7873)however when I called this number on Oct 19th, it connected to a fax machine. I dreaded going through 310-BELL.

Once I got through it was okay, although I needed to repeat myself several times before your technician could understand me; that was frustrating. I don't know if it was the connection or the difference in language (his first language was not English), but it worked out.

He suggested that, in the future I could go through the website. Realistically - I know when there is a problem with the internet; however, I don't know how to fix it and wouldn't know where to start. The personal connection with a technician works best for me in these cases - not being referred to a website. It would just frustrate me more.",4
271668,20-OCT-11,19-OCT-11,Med Taher,,fr,142.85.5.31,aurelio.palermo@sympatico.ca,13679734,000000120660397,5,4,,4
271669,20-OCT-11,19-OCT-11,Melvin,,en,70.24.178.95,kamro@sympatico.ca,13686110,000000120665311,4,4,know better what equipment the customer has from Bell!,4
271670,20-OCT-11,19-OCT-11,Danielle,,en,70.52.153.58,gillian.findlay@sympatico.ca,13683732,000000120658135,5,4,"I don't think any suggestion would improve on the services I received - well done, Bell.",5
271671,20-OCT-11,19-OCT-11,Ashok,,en,184.146.134.70,cviscusi@sympatico.ca,13681570,000000120660714,1,1,listen to what I was saying and not waste time,2
271672,20-OCT-11,18-OCT-11,Satish,,en,70.29.93.95,peter.juhasz@sympatico.ca,13674734,000000120624067,5,4,You could have furnished the phone filters with the new high speed modem and saved me the aggravation of having to call and ask for them.,5
271673,20-OCT-11,19-OCT-11,Linda,,en,70.24.89.239,studiopavas@sympatico.ca,13692134,000000120673546,4,4,have jobs in Canada,2
271674,20-OCT-11,19-OCT-11,Melvin,,en,64.231.95.120,ljakubowski1@bell.net,13687066,000000120651779,5,5,,5
271675,18-OCT-11,17-OCT-11,Walid,,fr,70.31.238.111,mabourbon@sympatico.ca,13657060,000000120620253,5,,J'ai encore tout à faire pour utiliser Outlook Express 6 de mon ordinateur fixe Proteva 2003 à mon portable Toshiba C670 et pouvoir utiliser le même systeme sur les deux ordi en réseau ,5
271676,19-OCT-11,18-OCT-11,Nick,,en,65.92.146.111,jjab@sympatico.ca,13670492,000000120621941,3,3,"disagree that he recommended we pay the $75 we were charged in error up front and then get a credit next month. that is our $75, Bell's error. we will not pay it and better not be charged a late fee",4
271677,19-OCT-11,18-OCT-11,Mohamed,,fr,96.23.5.77,sachagagnon@sympatico.ca,13676024,000000120642783,2,2,C'est vraiment le fun de faire 3 different número de telephone pour ne pas regler le problem vOtre concurrent principal en a que 1 qui connait les 4 service ,2
271678,19-OCT-11,17-OCT-11,Slim,,fr,70.48.109.231,luciecharette@sympatico.ca,13656834,000000120599877,4,4,"vous pourriez améliorer la qualité du service internet (accélérer, permettre plus de Mg) en gardant les prix qui sont déjà très élevés.  L'approche-client qui consiste à lui faire miroiter les avantages en gardant cachés les coûts me déçoit; c'est comme une manigance...  Déplaisant",3
271679,19-OCT-11,18-OCT-11,Sudhakar,,en,70.30.97.160,paulaobrien@sympatico.ca,13674638,000000120646390,5,5,no,5
271680,19-OCT-11,18-OCT-11,Preethi,,en,69.156.89.11,jim.pyke@sympatico.ca,13670452,000000120632492,5,5,,4
271681,19-OCT-11,18-OCT-11,Nora,,en,76.70.80.169,rockcussion@sympatico.ca,13675680,000000120640975,5,5,,4
271682,19-OCT-11,18-OCT-11,Robbie,,en,174.95.99.65,ranga@sympatico.ca,13675208,000000120632893,3,4,be more curtious.,3
271683,19-OCT-11,18-OCT-11,Budala,,en,76.67.100.112,brooklynlw@sympatico.ca,13665670,000000120633798,5,3,,4
271684,19-OCT-11,16-OCT-11,Brenda,,en,174.94.56.206,rbg93@bell.net,13645800,000000120588723,1,1,get someone in there that knows what they're doing,1
272181,20-OCT-11,19-OCT-11,Gregory,,en,131.137.243.66,fred.macdonald@sympatico.ca,13683332,000000120670912,3,3,"Well, telling me that I have to wait 4 business days for a replacement modem in this day and age, is well, beyond ridiculous. Not carrying replacement modems (or anything else it appears) in you stores, even more ridiculous. Actually, it appears that you just do not wish to service Canadian's in Canada. I would oridinarily (and still may) just cancel this lack of service, but I have decided to stick with, but share my experience with every person I come in contact with. I have to assume that some MBA came came up with the genius idea of removing ALL local support to your customers. I promptly took my ticket number and modem to store just as I have with other items in teh past, and was stunned beyond all belief that it was nearly empty, except some cell phones. The store was a whole other complaint! 2 people working, and after 15 minutes, 2 females come out of the back wall somewhere, and offered to the person in front of me ""May WE help you"". Since when do you need 2 people assisting one? Then out of the blue 2 guys appeared from the wall, of which one passed by me and the other stopped to provide service. Why 6 people in a 20 ' X 40' empty closet? Because only the equivalent of 3 actually work? Don't answer. Place d'Orleans in case you are wondering, around 7:55 PM. So, I am told by the gentleman helping me that the Bell Stores no longer acrry modem replacements, and from what I could see in the store, nothing else it seems than cell phones. I truly hope that bankruptcy is acheived by this insane service level, but since even I am unwiling to change at this point, I guess it won't happen. I will certainly do my best to ensure that I reach as many as I can with my story though. Who knows, maybe someone other than an MBA will actually get the message and fix this insane mess. PS. People rely on the internet for paying bills (including yours!), homework, and other critical items, supporting research for work, etc.... 4 Business days, in totally unacceptable, especially in 2011. I hope that service improves or I will be seeking an alternate. If ONLY we had real competition like in the US....",2
272182,20-OCT-11,19-OCT-11,Adnene,,fr,174.91.204.38,norass@bell.net,13689286,000000120654025,4,5,rien pour le moment,4
272183,20-OCT-11,19-OCT-11,Anusha,,en,70.54.1.103,sunshin1@sympatico.ca,13692166,000000120655873,4,4,,5
272184,20-OCT-11,18-OCT-11,Pavan,,en,70.24.91.242,JanoD@sympatico.ca,13663798,000000120629712,5,5,In this instance nothing. I got a much better offer from Rogers for tv phone & internet which I was considering. the 3 are less than I am paying for 2 with Bell.  After the help and advice I got from Pavan I did not go ahead with the change. Its people like Pavan that keep Bell customers loyal.  But we too should be rewarded for our loyalty with price breaks instead of considering your competion. Anyway Pavan was excellent which is not always the case with Bell reps. THANK YOU PAVAN.,5
272185,20-OCT-11,19-OCT-11,Mariem,,en,76.65.48.59,christopher_brown@sympatico.ca,13681232,000000120659419,5,5,Nothing.  Everything I wanted to know whas explained perfectly.  Than you.  You have a wonderful staff.,5
272186,20-OCT-11,19-OCT-11,Kanni,,en,174.89.234.131,ramato@sympatico.ca,13690230,000000120652802,5,5,nothing,5
272187,20-OCT-11,19-OCT-11,Bry,,en,70.27.177.205,seymour02@bell.net,13691466,000000120662344,5,5,,5
272188,20-OCT-11,19-OCT-11,Jessica,,en,70.27.177.205,seymour02@bell.net,13691468,000000120662232,5,5,,5
272189,20-OCT-11,19-OCT-11,George,,en,70.51.225.167,gdikkeboom@sympatico.ca,13683562,000000120659897,5,5,I very much prefer speaking with a rep from Canada as often they are easier to understand and therefore can address my problem more effectively. The above answers reflect the gentleman I spoke with from Canada.,3
272190,20-OCT-11,19-OCT-11,Mathew,,en,69.158.147.101,annkeast@sympatico.ca,13679494,000000120651270,1,4,"I explained that I did not need a modem, yet you sent one to me anyway.

Why would Bell go to the expense of sending me something, that I said I did not need.    What a waste of time and money.",1
272191,20-OCT-11,19-OCT-11,Latregan,,fr,64.228.228.42,serge.milord@sympatico.ca,13691434,000000120659803,5,5,,4
272192,20-OCT-11,18-OCT-11,Brent,,en,74.12.182.26,vic@sympatico.ca,13677864,000000120631337,5,5,"Nothing, after speaking with Brent we received (by courier) our new modem 24 hours later! Re-installation went well as per written instructions which were enclosed.",5
272193,20-OCT-11,19-OCT-11,Isaac,,en,65.92.115.205,ddespres@sympatico.ca,13681944,000000120662577,3,1,Fixed my problem,4
272194,20-OCT-11,19-OCT-11,Kranthi,,en,65.92.115.205,ddespres@sympatico.ca,13681946,000000120665277,3,1,Fix my problem,4
272195,20-OCT-11,19-OCT-11,Harjeeth,,en,70.52.173.241,jr.kelly@bell.net,13685858,000000120656501,2,4,It should not have taken 3 days and the problem (DSL line down because of Home phone cancellation) turned out to be because of a switch (removal) made at the control box.  Original problem was reported on the 18th of Oct.,3
272196,20-OCT-11,14-OCT-11,Hana,,en,70.29.251.232,andree.brouillette@sympatico.ca,13617208,000000120541060,5,5,,4
272197,20-OCT-11,19-OCT-11,Simon,,en,174.94.48.55,m.irelandpunt@bell.net,13687434,000000120673244,5,4,"Fixed it the first time instead of making me call back over 6 times.

Please let his supervisor know that Simon, the gentleman who helped me last night was exceptional at his job and a pleasure to deal with.",4
272198,20-OCT-11,19-OCT-11,Mir,,en,174.92.107.45,cliffhollman@sympatico.ca,13681346,000000120660782,4,4,,4
272199,20-OCT-11,17-OCT-11,Vijay,,en,66.170.108.130,manfred.guenther@sympatico.ca,13657200,000000120619698,5,3,,4
272200,19-OCT-11,18-OCT-11,Yves,,en,67.71.81.58,rmckay200@bell.net,13675582,000000120624269,3,3,"After talking with a number of representatives and countless hours of frustration, I am still unable to connect with Windows Messenger. This was not a problem with Rogers.  It may be for an entirely different reason, but it is a coincidence. My e mail is now active,",2
272201,19-OCT-11,16-OCT-11,Sukumar,,en,70.27.86.66,tracy_1@sympatico.ca,13647156,000000120590067,5,4,,5
272202,19-OCT-11,16-SEP-11,Amir,,fr,67.68.177.21,ehamel@bell.net,13278740,000000119928902,4,4,"    
   RIEN DE PLUS 
    
   Merci.",4
272203,19-OCT-11,18-OCT-11,Yves,,en,76.71.91.208,zgreer@sympatico.ca,13678358,000000120630916,3,,"The original complaint -intermittent connection-was not resolved and the ticket was closed even though we were told it was left open. Nobody called to see if we were satisfied, just a call to say there was a problem outside and it was fixed, It isn't still, 6 days later. I'm connecting to an unsecure wifi that is in the area, unable to do any secure banking etc.",2
272204,19-OCT-11,18-OCT-11,Nabiha,,fr,76.67.86.218,sergewelburn@bell.net,13676352,000000120635948,4,4,L'agente (Nabiha)devait me rappeler le lendemain(aujourd'hui)entre 14:00 et 15:00 hre. il est 16:30h. et pas d'appel encore.,4
272205,19-OCT-11,18-OCT-11,Issam,,fr,76.65.6.27,agsc@bell.net,13664208,000000120628148,5,5,,5
270625,17-OCT-11,16-OCT-11,Manel,,fr,70.30.179.36,denismathieu37@sympatico.ca,13641360,000000120586161,5,4,satisfaction sur toute la ligne.,5
270626,17-OCT-11,16-OCT-11,Cristobal,,en,174.95.212.45,darl99@sympatico.ca,13641172,000000120582090,2,1,My conversation was interrupted and no one called me back. I called for help again and had to start the process all over as you can see form your data I was on the phone for over an hour to correct an error made by Bell,2
270627,17-OCT-11,16-OCT-11,Estephania,,en,70.55.3.146,chrisyak@sympatico.ca,13640876,000000120581255,5,5,Every part of the experience was most satisfactory.,4
270628,17-OCT-11,16-OCT-11,Bedre,,en,184.144.42.204,roderick.haney@sympatico.ca,13646058,000000120584509,1,2,"The issue of all messages being sent from one address rather than from each of two addresses on the same computer, was not resolved altho I was given to believe it was ...the tech support only reversed the one server address. However a day later it has been resolved I believe by Bell tech support Eric who took more steps to insure it would work properly. This issue arises from modifications made recently to Bell servers to increase spam filters, I understand. ",
270629,17-OCT-11,16-OCT-11,Brahim,,fr,67.68.172.113,j.s.rioux@sympatico.ca,13642782,000000120584810,5,5,"Maintenir la qualité du service.
Le conseiller a été très patient.  Et nous l'avons beaucoup apprécié.",5
270630,17-OCT-11,13-OCT-11,Susy,,en,76.70.113.240,waitken@sympatico.ca,13615940,000000120531204,3,2,I HAD TO MAKE A SECOND CALL ON Oct 14 - TO TECH SUPPORT TO INSIST THE MODEM WAS DEFECTIVE.The problem was resolved by  a new modem being delivered on Sunday,4
270631,17-OCT-11,16-OCT-11,Taha,,fr,67.68.172.113,j.s.rioux@sympatico.ca,13642784,000000120590263,5,5,"Maintenir le bon service. 
Tout comme le conseiller appelé Brahim, le conseillé Taha a été très patient avec nous.
Merci beaucoup au deux conseillers! ",5
270632,17-OCT-11,15-OCT-11,Arjuman,,en,184.147.114.2,ruthnicholls@sympatico.ca,13637598,000000120569086,5,5,,5
270633,17-OCT-11,16-OCT-11,Badreddine,,en,70.52.21.143,dipalmaa@sympatico.ca,13641450,000000120592230,3,4,The employee had to ask a supervisor what was going on after I spent too much time explaining... Bell should do a better job in informing employees of any changes so the client is better served. I am thinking of changing!,2
270634,17-OCT-11,16-OCT-11,Ahmed,,fr,50.100.135.68,mimine0611@bell.net,13644886,000000120584173,5,5,"Comme je m'y connaissais pas dans le problème qui a été résolu par Ahmed, je ne peux répondre à cette question.",5
270635,17-OCT-11,14-OCT-11,Haythem,,fr,174.92.186.166,beldenon@sympatico.ca,13617816,000000120556369,5,5,,4
270636,17-OCT-11,17-OCT-11,Mark,,en,65.95.134.56,cathy.wyngard@sympatico.ca,13640704,000000120592854,1,1,I could not hear him or understand him properly. He could not tell me how to hook up my wireless at all. He could not tell me my host or domain names to answer my questions for hook up and he told me to call the company I have the router from who have no idea what my domain or host numbers are. So here I sit hours later still not hooked to my wireless.,2
270637,17-OCT-11,15-OCT-11,Sulochana,,en,76.65.131.147,clairebis@sympatico.ca,13630964,000000120566303,4,4,,4
270638,17-OCT-11,16-OCT-11,Philip,,en,174.91.66.60,trish68@bell.net,13647178,000000120592599,5,5,,5
270639,17-OCT-11,13-OCT-11,Harathi,,en,70.27.56.75,jepaquette@sympatico.ca,13609030,000000120523397,3,4,"Availability of an immediate-exchange option for defective high-speed modems. Why can you not make available the option of simply taking a defective high-speed modem to one of your franchise stores and exchanging it immediately for a properly functioning modem? Why is it necessary either to be without service for three or more business days or for a technician to come to your home a day later to deliver one?

SorryI find this stupid and insulting to the value of customer time!",3
270640,17-OCT-11,26-JUL-11,Marc,,fr,206.47.249.247,hemoglob@sympatico.ca,12709627,000000118749258,5,5,,5
270641,19-OCT-11,12-OCT-11,Luis,,en,76.68.45.178,brymer@bell.net,13591136,000000120497072,5,5,nothing. everything was great.,4
270642,19-OCT-11,17-OCT-11,Sam,,en,184.145.95.75,jtheall@bell.net,13655240,000000120621008,4,2,"Your security sucks.  When you Communications Facilitator is running it is almost impossible to use my computer.  Come on: Programming 101 - you release control to other windows processes.  In VB this is the command DO EVENTS.  He tried to be helpful, but he didn't write the god awful security software.",
270643,19-OCT-11,17-OCT-11,Raouf,,fr,174.89.228.194,jean.bernard@bell.net,13654506,000000120610642,5,5,Le 3e technicien à se présenter à ma résidence à finalement trouvé le problème! presqu'un mois à avoir des problèmes de connexion! Merci!,4
270644,20-OCT-11,20-OCT-11,Reuben,,en,74.14.110.141,bdaurio@sympatico.ca,13679966,000000120674162,5,5,"problem for us and for the person at bell-- phone was terrible, with echoing, hard to hear as a result, slowed down everything",5
270645,21-OCT-11,20-OCT-11,Hema,,en,74.15.28.204,wmwhitlock@sympatico.ca,13708048,000000120687934,3,4,"It would have been great if I had spoken to a CANADIAN here in our beautiful country of Canada and not having to been seen to India. Keep jobs here in Canada/Province of Ontario. Wiliam L. Whitlock, London Ontario Canada",3
270646,21-OCT-11,20-OCT-11,Wassim,,fr,174.93.246.27,cpalardy@sympatico.ca,13696730,000000120697788,1,1,"Répondre à l'appel tout simplement. 15 minutes d'attente avec un message enregistré qui répète aux 15 secondes que ""notre patience est appréciée"" c'est de l'ironie de tortionnaire. J'ai raccroché. Un protocole est à reviser chez Bell. Ça n'a rien à voir avec Wassim à qui je n'ai jamais parlé.",1
270647,21-OCT-11,19-OCT-11,Sam,,en,70.50.99.185,srmaki@sympatico.ca,13691964,000000120672581,4,4,"Nothing - it was actually the first positive experience I have had dealing with bell.  It was really nice to speack to someone who spoke clear english.  Since we are so multicultural in Canada, it might be nice to start trying to match up customers with techs who's first language is the same as the customer's instead of making it random - it can be very frustrating for anyone to speak to a technical person whom you cannot understand, and it takes twice as long to finish the call if you keep saying ""pardon me"".  I'm sure this is the same for anyone, no matter what language.",3
270648,21-OCT-11,20-OCT-11,William,,en,67.68.39.35,bo.lauridsen@sympatico.ca,13695622,000000120692608,5,5,nothing more,5
271152,18-OCT-11,15-OCT-11,Amira,,fr,69.156.75.187,clairebelzile@bell.net,13630962,000000120563862,3,2,"C'est beaucoup trop long avant de parler à un conseiller. L'appel a pris au moins 45 minutes et j'ai dû raccrocher faute de temps. J'ai rappelé la même journée vers 11 h et le conseillé m'a coupé la ligne. De plus, vos conseillers ont de la difficulé à parler en français ce qui complique les choses. Mon problème est qu'il faut que je clique 2 fois pour ouvrir un courriel reçu, d'après moi ce n'est pas normal. Quand j'aurais quelques heures de disponible je vais tenter de faire un autre appel de service, j'espère être plus chanceuse. Mon forfait internet avec Bell se termine en février 2012, et j'étudie la possibilité de changer de fournisseur internet.",
271153,18-OCT-11,16-OCT-11,Sabrine,,fr,70.29.154.27,feryo@bell.net,13641918,000000120585032,1,1,"régler mon probleme d'acces a internet
aucun technicien chez Bell n'a pu régler le probleme meme pas un niveau 2",1
271154,18-OCT-11,16-OCT-11,Mouna,,fr,69.156.128.254,lcvrinc@sympatico.ca,13643868,000000120587750,5,5,,5
271155,18-OCT-11,17-OCT-11,Sunhith,,en,174.91.71.230,iva.keatt@sympatico.ca,13654044,000000120603485,5,3,The problem was identified as an internet problem with Bell technicians already trying to resolve.This information should have been available to the the first consultant to save time. ,5
271156,18-OCT-11,17-OCT-11,Francis,,en,70.52.53.107,nower@sympatico.ca,13659024,000000120615351,5,4,nothing,
271157,18-OCT-11,17-OCT-11,Rajni,,en,69.157.74.178,ddalexander@sympatico.ca,13651214,000000120593721,4,4,found it difficult to understand your representative,3
271158,18-OCT-11,17-OCT-11,Abdul,,en,74.14.74.176,raylebeau@sympatico.ca,13660098,000000120608810,5,5,Abdul could not have done anything better!,5
271159,18-OCT-11,13-OCT-11,Suresh kumar,,en,184.147.21.50,jreale@sympatico.ca,13609518,000000120522063,3,4,"The new power cord was promised by Friday, it did not arrive until Monday.",4
271160,18-OCT-11,13-OCT-11,Christopher,,en,69.158.76.124,ggbroady@bell.net,13607626,000000120529982,5,5,,4
271161,18-OCT-11,17-OCT-11,Arturo,,en,76.64.214.15,orebel2@sympatico.ca,13659098,000000120617591,5,5,nothing,5
271162,18-OCT-11,16-OCT-11,Gilberto Jose,,en,67.70.0.196,cre8n@sympatico.ca,13641004,000000120589906,5,5,,5
271163,18-OCT-11,17-OCT-11,Nadia,,fr,174.92.217.173,montin@bell.net,13658410,000000120593230,4,5,savoir d'avance que j'aurais besoin d'utiliser mon cel.  ,3
271164,18-OCT-11,17-OCT-11,Med Aymen,,fr,64.228.83.100,suzanne.baillargeon@sympatico.ca,13662008,000000120597235,5,5,,4
271165,18-OCT-11,17-OCT-11,Cecilia,,en,65.95.129.206,joestell@sympatico.ca,13654928,000000120599893,2,3,be more prompt  people answering phone not helpful if they only read ,
271166,18-OCT-11,16-OCT-11,Achref,,fr,67.68.255.179,louis.maheu@sympatico.ca,13644102,000000120583329,5,5,,5
271167,18-OCT-11,16-OCT-11,Aguibou,,fr,69.157.135.239,grenier.g@sympatico.ca,13642368,000000120583963,5,5,rien,5
271168,18-OCT-11,19-JUL-11,Baltharaj,,en,65.95.49.130,wardle1@sympatico.ca,12644327,000000118586829,3,3,,3
271169,18-OCT-11,17-OCT-11,Bettaib,,fr,70.26.222.196,rachel.delisle@sympatico.ca,13659990,000000120610978,4,4,"Je déplore que Bell ne soit pas cohérent : On m'avait dit par téléphone que cela coûtait 49,95$ et la facture n'était PAC de ce montant (2 fois plus élevé). Bell ne sait pas ce que font ses 2 mains, la droite, fait ceci et la gauche, fait cela. Ce n'est pas la première fois que cela arrive. ",3
271170,18-OCT-11,15-OCT-11,Prue,,en,174.89.16.145,lhachey@sympatico.ca,13634718,000000120575920,3,3,"Tell me the right day and actually have the internet working faster than it was.
The technician Nick on the other hand was prompt, very professional, knowledgeable and respectful.  He can only do what your lines allow him to do. ",2
271171,18-OCT-11,03-OCT-11,Nes,,en,64.231.51.214,bruce.kelly1@sympatico.ca,13486198,000000120299974,3,1,"Just got the bill and it is still wrong, this will now be my 3rd attempt to get the billing corrected",3
271172,21-OCT-11,20-OCT-11,Danielle,,en,174.91.30.244,bobempringham@sympatico.ca,13695640,000000120689100,1,1,The CS rep's tone  was rude and wasn't listening/hearing my concerns. She was giving incorrect information and truly gave no honest effort in resolving my problem. During our conversation I asked  to speak to someone else because I didn't feel our communication was working. On my second such request she HUNG UP ON ME! I wasted a great deal of time and a whole lot of energy and emotional strength without any satisfaction. I feel some compensation should have been made.,1
271173,21-OCT-11,20-OCT-11,Sana,,en,184.145.71.101,ronkovach@sympatico.ca,13705806,000000120691286,5,5,"offer 6months free sympatico service.

Other than that I am truly satisfied with the service I receive from Sana",5
271174,21-OCT-11,20-OCT-11,Steve,,en,76.67.44.34,bkgarner08@sympatico.ca,13695548,000000120690409,2,1,"The representative that took my inquiry did not seem concerned at all about my problem.  Told me it MIGHT be resolved in a fe weeks or 48 to 72 hours.  Also, I am not R. Garner I am his wife.",1
271175,21-OCT-11,18-OCT-11,Tarek,,fr,70.30.228.147,denise.doucet@sympatico.ca,13667216,000000120627807,4,4,,5
271176,21-OCT-11,20-OCT-11,Haley,,en,67.68.13.236,zgaljovski@sympatico.ca,13708306,000000120675129,4,4,,4
271177,21-OCT-11,20-OCT-11,Linda,,en,76.68.53.253,janis.bird@sympatico.ca,13700120,000000120699690,5,5,"allow connection to person first with option to go automatic if you want, not the other way around",5
271178,21-OCT-11,20-OCT-11,Sabha,,en,70.51.131.14,donbo_67@sympatico.ca,13697576,000000120681906,5,5,absolutely nothing!,5
271179,21-OCT-11,20-OCT-11,Chae,,en,74.14.107.126,maureenshortt@sympatico.ca,13702972,000000120675918,5,4,,5
271180,21-OCT-11,20-OCT-11,Alexandre-Hugo,,fr,174.91.228.193,lise.ouellet3@sympatico.ca,13701964,000000120687542,4,4,,5
271181,21-OCT-11,20-OCT-11,Iris,,en,70.50.54.118,bobnjoan@bell.net,13695644,000000120682893,5,5,"Iris in technical assistance (568502) - was great - she was extremely competent and knowledgeable and completely resolved the problem I was having with my Outlook Express, all the while explaining the steps she was taking during this remote session which I found reassuring. In summary there isn't anything I think she could have done to improve the service. Perfect score! Thank you.",5
271182,21-OCT-11,20-OCT-11,Denice,,en,199.246.101.5,scraiggardner@sympatico.ca,13706299,000000120675914,5,5,NOPE,5
271183,21-OCT-11,20-OCT-11,Josue,,en,174.94.21.96,brianandsuew@sympatico.ca,13695802,000000120697999,5,5,,2
271184,21-OCT-11,20-OCT-11,Mohamed,,fr,184.144.233.78,pauline.beaudry@bell.net,13704630,000000120689002,5,4,Avoir pu changer la vitesse de mon internet pour une vitesse plus performante.,4
271185,21-OCT-11,20-OCT-11,Pavan,,en,174.91.120.216,alice.warnier@sympatico.ca,13694456,000000120674538,5,5,,5
271186,21-OCT-11,20-OCT-11,Sayeeduddin,,en,174.88.18.217,iclapham@sympatico.ca,13699776,000000120677516,5,4,,4
271187,21-OCT-11,20-OCT-11,Joseph,,en,69.159.111.189,shirley_fan@sympatico.ca,13706546,000000120696214,4,3,Give the representative move advance tranining if necessary,4
271685,19-OCT-11,18-OCT-11,Martin,,en,69.157.123.112,vanhungt@sympatico.ca,13677804,000000120646839,1,1,"I called yesterday and we forgot to ask the lady her name but she end up hanging up. The second time I called in, the guy tried to solve our internet problem but failed to solve anything but to bring a tech person in the next day. He came but didn't really solved anything just told us that we can get a free 2wire modem. I called the number on the sheet and the guy said I can get a free 2wire modem and transfer me to another person, and he told me that I had to play $99.95. I am already paying the rental fee for this modem why can't I get a free replacment one? Also we have been with Bell since 2000 and have TV, phone, internet plan with Bell. Also we have have a business internet and phone plan. The internet hasn't work for 5 months now and we would realy want to fix this. We don't want to switch plans, we are just asking for a working internet, because it seems like I'm paying for internet that doesn't even work. So please try to fix this, or talk about a new modem. If you want to contact me please call my cell, 416 919-1296. We have alot of plans with you guys and if you can't get this simple problem resolved then we are planning to switch over to another company that actually has a working internet line/plan. So again please try to fix this SAME PLAN for us, our  unlimited plan. We don't want to switch plans.

Thank you.
Cell: 416 919-1296",1
271686,19-OCT-11,18-OCT-11,Anis,,fr,69.159.153.186,tonton@bell.net,13677584,000000120626069,5,5,"Je ne comprends pas pourquoi mes courriels qui arrivent sur Outlook Express 6 (Windows XP) sont doublés sur Windows Live à tonton@bell.net
Sur Hotmail et sur Outlook je supprimais presque tout de suite à leur arrivée. Je ne comprenais pas pourquoi on me demandait de vider ma boîte de réception et pourquoi je ne pouvais plus recevoir de courriels. Maintenant je vais chaque fois supprimer les courriels en double sur Windows Live. Le monsieur m'a débloqué et j'ai pu recevoir mes courriels. D'après moi ce n'est pas normal que les courriels arrivent sur Outlook et sur Windows Live.",3
271687,19-OCT-11,18-OCT-11,Ravi,,en,199.119.232.11,actifsoul@sympatico.ca,13664120,000000120632305,3,2,,3
271688,19-OCT-11,18-OCT-11,Umesh,,en,70.27.70.195,humed@sympatico.ca,13669600,000000120631972,5,5,Voice activated system sucks!!,5
271689,19-OCT-11,18-OCT-11,Carlos,,en,50.101.89.162,madam@bell.net,13672458,000000120627180,5,5,"Cut down on waiting time.  I first reported problem on September 6, 2011",4
271690,19-OCT-11,18-OCT-11,Alejandro,,en,199.119.232.11,actifsoul@sympatico.ca,13664122,000000120638388,1,1,"I tried to reason with this individual that they should send out an entire unit(modem/router) rather than erroneously deducing it must only be a powersupply issue(I just received the new one and still have a dead unit). Because it would take up to 3 business days, I asked if I could pick it up at a store... he told me yes... I went to the store near Danforth and coxwell - he told me to go to Gerard square... went there and the people there tell me to call bell at Eaton's... who trains these people?No other person there excepttl the two reps and the tell me to call for myself... really? This is customer service?  Bell's brand is rapidly reaching the pits... I went home frustrated and without a credible solution ",1
271691,19-OCT-11,18-OCT-11,Basho,,fr,174.88.85.96,clarocque@sympatico.ca,13666418,000000120637311,5,5,,5
271692,19-OCT-11,18-OCT-11,Cathrine,,en,67.68.38.110,bchar@sympatico.ca,13665138,000000120633552,5,5,,5
271693,19-OCT-11,18-OCT-11,Mohamed,,fr,76.67.182.108,ftessier8@sympatico.ca,13668578,000000120640013,4,4,rien,5
271694,19-OCT-11,18-OCT-11,Nikitha,,en,69.159.22.226,r.gu@sympatico.ca,13675100,000000120645577,2,2,,3
271695,19-OCT-11,18-OCT-11,Nadia,,fr,70.30.205.179,renaudje@bell.net,13675356,000000120625380,5,5,,5
271696,19-OCT-11,18-OCT-11,Elsy,,en,70.54.129.208,lola.bennett@sympatico.ca,13672116,000000120646561,5,5,wait time to speak to  a rep,5
271697,19-OCT-11,18-OCT-11,John,,en,70.51.153.62,JOSEPH348@sympatico.ca,13663788,000000120640905,4,4,,4
271698,19-OCT-11,15-OCT-11,Steph,,en,174.92.90.86,cybled@sympatico.ca,13631164,000000120576810,4,3,"The technician tried -
I am following up.",5
271699,19-OCT-11,18-OCT-11,Sergio,,en,70.52.6.53,klara.otvos@sympatico.ca,13671438,000000120636338,5,5,,5
271700,18-OCT-11,17-OCT-11,Mark,,en,65.92.155.83,sunnymendes@sympatico.ca,13661960,000000120598573,4,4,,4
271701,18-OCT-11,16-OCT-11,Niyaz,,en,174.94.25.11,ldregan@sympatico.ca,13643872,000000120585383,5,4,nothing,5
271702,18-OCT-11,17-OCT-11,Patricia,,en,184.147.118.254,dngmartin@sympatico.ca,13651612,000000120610574,5,5,,5
271703,18-OCT-11,17-OCT-11,Nejib,,fr,174.92.165.65,elikat@sympatico.ca,13652022,000000120606601,4,5,,4
271704,18-OCT-11,17-OCT-11,Vijay,,en,67.68.18.39,tnwood@sympatico.ca,13662542,000000120620890,1,1,A knowledge of Mac computer would have helped,2
271705,18-OCT-11,17-OCT-11,Carl,,en,65.95.143.92,wdsmith@bell.net,13663176,000000120606373,4,4,"It appears as a last resort for Bell (call centre) to refer you to customer loyalty personnel (Carl, in this particular instance). It is only when you threaten to terminate your service that you get some action.",3
271706,18-OCT-11,16-OCT-11,Alonia,,en,67.70.84.250,stremblay017@sympatico.ca,13646766,000000120581945,4,4,My new password should have been sent to a different email address since my regular one was locked by your office,5
271707,18-OCT-11,12-OCT-11,Karen,,en,64.228.158.205,mo-ster@sympatico.ca,13598520,000000120506402,1,1,Not treated me like an idiot.,1
271708,18-OCT-11,12-OCT-11,Emer,,en,64.228.158.205,mo-ster@sympatico.ca,13598522,000000120504369,1,1,,1
271709,18-OCT-11,12-OCT-11,Elijah,,en,64.228.158.205,mo-ster@sympatico.ca,13598524,000000120504443,2,3,,2
271710,18-OCT-11,17-OCT-11,Shirin,,en,174.92.57.232,chance.sam@sympatico.ca,13650163,000000120607397,5,4,nothing,5
271711,18-OCT-11,17-OCT-11,Carolina,,en,67.71.44.23,nanandpopsreynolds@sympatico.ca,13658704,000000120595429,5,5,"I don't have anything bad to say.  The girl that helped me through my problem was excellent, friendly, patient, and a joy to work with.  Couldn't ask for anything more.",5
271712,18-OCT-11,17-OCT-11,Matupi,,en,64.231.244.103,bette.hall@sympatico.ca,13649282,000000120611714,4,4,"Show me a quicker way to access my email. Your technician, Mattuttsi did, later, on the phone.",4
271713,18-OCT-11,17-OCT-11,Bryan,,en,65.92.151.33,nancya4@sympatico.ca,13658726,000000120593888,5,5,n/a,4
271714,18-OCT-11,17-OCT-11,Gerold,,en,74.14.130.223,hhatcher@sympatico.ca,13653666,000000120596468,5,5,nothing,5
271715,18-OCT-11,17-OCT-11,Alejandro,,en,174.91.203.40,msdavis@sympatico.ca,13658532,000000120609260,2,2,Be able to porvide technical support for the modem hardware/firmware you have supplied rather than refer me to its manufacturer.,
271716,18-OCT-11,08-OCT-11,Arbi,,fr,184.145.249.229,lynn.dufresne@sympatico.ca,13556118,000000120428951,4,4,"Avoir été avisé par e-mail que mon modem n'était plus assez performant pour les ordinateurs en Wi-Fi et qu'il fallait le changer, celà aurait évité bien des frustrations et des désagréments.",3
272206,19-OCT-11,18-OCT-11,Venkatesh,,en,70.31.92.206,cmcfadyen@sympatico.ca,13666502,000000120629475,1,1,Have a live person help me.,1
272207,19-OCT-11,18-OCT-11,Habib,,fr,174.93.206.177,isades@sympatico.ca,13669786,000000120646003,1,1,régler mon problème,2
272208,19-OCT-11,17-OCT-11,Danny,,en,70.53.222.245,j.hand@sympatico.ca,13654100,000000120613035,4,3,"the service rep was very good but the service Bell offers is not. The rep diagnosed the problem quickly but I would have wait 3-5 days to receive a new modem. The means no internet, no ability to continue my work, etc",1
272209,19-OCT-11,17-OCT-11,Abid,,en,70.50.60.162,trifle.tracey@sympatico.ca,13662666,000000120617957,,1,we had three appointments and there was no contact on the first two and no-one bothered to inform us. I wasted two days waiting around.  I had to keep calling to have someone come to restore my internet.  I am thinking of switching to Cogeco.  Very disatisfied with the service.We were without service for over a week and I have two children in University.,1
272210,20-OCT-11,17-OCT-11,Dawood,,en,70.51.120.122,sjanovsky5020@sympatico.ca,13661500,000000120600063,4,4,,3
272211,20-OCT-11,19-OCT-11,Taha,,fr,70.53.134.119,c.g.t@sympatico.ca,13680648,000000120658646,4,4,"Je reconnais avoir recu  un excellent service de la part du jeune homme qui a pris mon appel,  par contre je ne comprends pas pourquoi ce personnel est en Turquie et non  dans mon pays, je paie Bell et je suis une Quebecoise Candadienne et j'aime bien que mon argent soit investi dans mon pays et non en Afrique.",4
272212,20-OCT-11,19-OCT-11,Ronald,,en,184.148.189.141,bbrodmann@bell.net,13679954,000000120658880,2,1,He said he would call back at 2:35. He did not call back.,2
272213,20-OCT-11,19-OCT-11,Mohammed,,en,50.101.89.229,pad.lilly@sympatico.ca,13689482,000000120649797,5,5,,4
272214,20-OCT-11,19-OCT-11,Suraj,,en,184.146.169.19,k.egan@sympatico.ca,13686051,000000120651864,5,5,am quite satisfied with the service from your bell rep.  guided me step by step through my e-mail issues. ,5
272215,20-OCT-11,16-AUG-11,Michael,,en,174.95.29.62,zhiqiang58_9@sympatico.ca,12924727,000000119212483,5,5,,3
272216,20-OCT-11,19-OCT-11,Hana,,fr,70.26.245.191,yevhen@sympatico.ca,13693444,000000120651749,4,2,La plainte était sur des frais uniques de facturation de modem qui n'avait pas été mentionnés lors de l.appel du mois de septembre.  Je comprends les frais et les accepte mais cette facturation unique n'avait jamais été mentionné au moment de la discussion.  Pourquoi tous ces appels en Tunisie??????,3
272217,20-OCT-11,19-OCT-11,Serina,,en,70.27.19.19,jumarek@sympatico.ca,13686000,000000120649218,4,4,,5
272218,20-OCT-11,19-OCT-11,Luis,,en,70.53.85.205,hawkins@bell.net,13684182,000000120672398,5,5,,5
272219,20-OCT-11,19-OCT-11,Priya,,en,174.95.204.35,lc.johnson@sympatico.ca,13686772,000000120654024,3,4,The customer rep helped me by patching me in with HP (make of my computer)who ultimatgely was able to solve the problem.,4
272220,20-OCT-11,18-OCT-11,Irfan,,en,70.51.90.79,pgavin@sympatico.ca,13674776,000000120647441,1,1,problem was not resolved and was told it would take 40hrs--agent hung up on me without saying anything else,
272221,20-OCT-11,19-OCT-11,Matthew,,en,74.14.90.214,sumar@sympatico.ca,13692156,000000120666207,5,5,Nothing...,5
272222,20-OCT-11,18-OCT-11,Imen,,fr,69.156.65.250,centre_biosante@sympatico.ca,13666116,000000120627679,5,4,,5
272223,20-OCT-11,18-OCT-11,Ronald,,en,65.95.25.217,tbjb@bell.net,13677300,000000120646009,3,2,"nothing has been done yet about the dish, that is being done on the 10/21/ just a little difficult getting use to Bell after being with Rogers for 15 years,    PS you need more proper english speaking operators, most of the ones I have talked to I have to ask if He or she can get some one that can be under stood over the phone     ",5
272224,21-OCT-11,19-OCT-11,Guylaine,,en,184.144.137.90,smhaik@sympatico.ca,13691800,000000120670549,5,5,,5
272225,21-OCT-11,15-OCT-11,Haythem,,fr,184.145.170.149,mariecelene@bell.net,13635236,000000120578133,5,5,j`ai recu les reponse que j`attendais,4
272226,21-OCT-11,19-OCT-11,Amy,,en,70.53.84.186,jtrimm@sympatico.ca,13685912,000000120649287,,,I renewed an internet contract in July at the same rate as last year. My bill in Aug didnot reflect that. I phoned and was told it would be fixed on next bill with a credit. This didnot happen on next bill either.I was told this time everything would be fixed. If I have the same problem next month I will cancel my internet service and my home phone and also my cell phone!!!,2
272227,21-OCT-11,02-OCT-11,Mohamed,,fr,184.145.170.149,mariecelene@bell.net,13481042,000000120280815,5,5,j`ai eu un tres bon service ,4
272228,21-OCT-11,19-OCT-11,Zouhair,,fr,70.49.92.65,s.cotnoir@sympatico.ca,13691078,000000120660944,3,3,"pour commencer, j'ai eu des frais pour avoir depassé ma limite de donwload-upload, suite à ce contretemps, j'ai voullu ogmenter ma limite en payant 5$ par mois j'ai essayer par internet mais je sais pas pourquoi, mais ca marchait pas... resultat, encore des frais supplementaire...
la j'avoue etre en train de magasiner tous mes services. je trouves que je paye trop cher pour mes services...
outre internet. la télé et le téléphone est plus abordable chez vos concurrents. donc, je vais devoir vous quitter sous peu a moins que vous me feriez une meilleur offre... 
mon pere paie pas mal moins cher que moi et je suis client chez vous depuis beaucoup plus longtemps que lui...",3
272229,21-OCT-11,13-OCT-11,Ashwini,,en,76.67.203.195,martajane@bell.net,13611216,000000120535367,4,5,,5
272230,21-OCT-11,19-OCT-11,Paul,,en,76.65.34.187,deathwalker@sympatico.ca,13681968,000000120648258,1,1,not turn off  my modem would be a good start,4
272231,21-OCT-11,18-OCT-11,Travis,,fr,70.49.93.165,rose.p27@sympatico.ca,13675806,000000120635411,5,5,Tout a été résolu.,4
272232,19-OCT-11,18-OCT-11,Mariem,,fr,174.93.197.141,jean-noel.maltais@sympatico.ca,13670218,000000120633216,5,5,,3
272233,19-OCT-11,18-OCT-11,Mehdi,,en,74.14.163.209,theresebernier@sympatico.ca,13677440,000000120631405,5,5,,5
272234,19-OCT-11,18-OCT-11,Kevin,,en,74.14.3.235,christinehandley@sympatico.ca,13666340,000000120627776,3,1,shorter wait time on hold,4
272235,19-OCT-11,18-OCT-11,Stacey,,en,67.208.18.84,canadakate@sympatico.ca,13665864,000000120629186,1,1,Put me through to a supervisor as I'd asked.  I will be changing internet providers based on my recent experience with Bell.,1
272236,19-OCT-11,18-OCT-11,Anirban,,en,174.88.218.136,gkald@bell.net,13668980,000000120621864,5,5,,5
272237,19-OCT-11,18-OCT-11,Wynbert,,en,69.157.62.101,barneybarnard@sympatico.ca,13665092,000000120627457,4,5,Nothing,5
272238,19-OCT-11,18-OCT-11,Ridha,,fr,70.51.198.149,karole.cloutier@sympatico.ca,13671132,000000120637112,4,4,,4
272239,19-OCT-11,18-OCT-11,Kira,,en,70.50.189.197,lyonferg@sympatico.ca,13672362,000000120624238,5,4,The wait time is toooooo long before you actually connect with a live person.,4
272240,19-OCT-11,18-OCT-11,Med Aymen,,fr,70.30.224.91,nonam5@bell.net,13674200,000000120632122,5,5,rien à améliorer.,5
272241,19-OCT-11,18-OCT-11,Nagender,,en,76.71.28.232,raymundo2@sympatico.ca,13675246,000000120647013,2,2,technician needed more training,3
270649,21-OCT-11,20-OCT-11,Edwin,,en,70.27.96.72,HannahBee@bell.net,13693800,000000120676424,5,4,"to be honest, this was one of the best/most complete inquiry calls I have experienced with Bell - I normally feel confused/pushed into some new deal that isn't explained fully, and then find that my next bill doesn't reflect the changes that I was pushed to accept (i.e. discounts, deals etc).  This time, the deal was explained clearly, my issue with internet connection while on the phone was addressed simply and actively - what remains for a full survey reply is to see what my next two bills actually show vs what was promised.   However, the reps (2) that I spoke with on this occasion were very helpful and pleasant.  ",3
270650,21-OCT-11,20-OCT-11,Murali,,en,174.93.85.217,tomlundy@sympatico.ca,13707490,000000120674474,5,5,"Bell rules do not allow Murali to help be re-set my printer settings. 
He could have easily helped me reconfigure my printer settings.  
It was a simple IP address issue.  Not simple for me. ",5
270651,21-OCT-11,19-OCT-11,Grant,,en,64.231.86.6,davedegroot@sympatico.ca,13681810,000000120671825,4,3,Do follow up with the connection as it is not working 100% now.  I will have to make another call when I have time.,4
270652,21-OCT-11,20-OCT-11,Jamel,,en,64.229.85.83,hacquardg@bell.net,13699348,000000120683682,5,5,I could not have been better served. The gentleman who helped me even managed to do so in a interesting way for me. He was a pleasure to listen to and work with. He was able to walk me through the process in a very elegant manner and patient way. Many thanks,5
270653,21-OCT-11,20-OCT-11,Daniel,,fr,65.93.53.221,rollandemc@sympatico.ca,13705754,000000120684012,5,5, me dire pourquoi mon courriel avait été bloqué,4
270654,21-OCT-11,20-OCT-11,Gayathri,,en,70.31.220.153,PRatcliffe@bell.net,13693939,000000120678450,1,1,"Bell's new policy of stripping my corporate email address at your SMTP server has made it impossible to continue to use Bell as my home ISP.

Your out-of-country tech support were useless and seemed to be barely able to understand the issues, rather simply read from scripts and promised to help.

A subsequent call-back occurred 90 minutes later than scheduled and again only offfered difficult to understand scripted answers.

Today's project will be to cancel my Bell home internet and change back to Primus who not only have Canadian based tech support but don't arbitrarily change email policies and strip my desired corporate identity.

If anyone wishes to discuss this issue or resolve it I can be reached at 450-458-5204 or email me at peter@rptmotion.com and let's talk about the policies that are surely going to cost you customers.",1
270655,21-OCT-11,20-OCT-11,Roshan,,en,174.89.29.16,boyd.lynn.kelly@sympatico.ca,13695704,000000120679027,5,5,Great job. Thank you,5
270656,21-OCT-11,20-OCT-11,Chandler,,en,70.49.6.231,george.ellul@sympatico.ca,13698786,000000120678397,5,5,sometime take to long to get somebody to talk to have to for this you press 1and then press2 but service I like  thank you,5
270657,21-OCT-11,20-OCT-11,Matthew,,en,69.159.64.238,bonc@sympatico.ca,13695660,000000120695007,4,4,"I seem to be on the phone EVERY month I get a bill last month I was told one price and got my bill and it was much more than what I was told.....Mathew was one of the one's that has been a help and could finally under stand his language..... it's so madning when you call for something and you always get someone who doesn't speck ENGLISH....
I'm tired of being told one thing and get something else I have been with bell for ever and so has my family but with the past problems it's very easy to switch over to someone else ...
if Matthew hadn't helped me last night the way he did I would of been gone to someone else there is so many people I work with and know that have changed from your service because they can't get a english person on the line to talk too and have changed over and plus your prices..... thanks for matthew helping me out you need more workers like him to talk to and help you out....
",
270658,21-OCT-11,20-OCT-11,Ghaieth,,fr,70.26.197.253,sauriol@sympatico.ca,13706232,000000120682349,3,2,,3
270659,21-OCT-11,20-OCT-11,Rolando,,en,184.145.106.56,bluebirdz@bell.net,13695592,000000120675084,5,5,,5
270660,21-OCT-11,20-OCT-11,Khouloud,,fr,70.26.197.253,sauriol@sympatico.ca,13706234,000000120686283,5,4,,5
270661,21-OCT-11,20-OCT-11,Suraj,,en,70.30.54.239,b___rogers37@sympatico.ca,13695142,000000120675390,5,5,,4
270662,21-OCT-11,20-OCT-11,Richard,,en,67.68.32.106,laurette.parent@sympatico.ca,13701716,000000120678070,5,4,none,5
270663,21-OCT-11,20-OCT-11,Sujay,,en,70.55.17.62,kenkishibe@sympatico.ca,13701288,000000120700280,5,5,,5
270664,18-OCT-11,17-OCT-11,Claudia,,en,64.229.38.164,kaye.smith@sympatico.ca,13655562,000000120611772,4,3,the tech was able to connect my laptop so that I now recieve mail however a new problem has arisen-----i now recieve two of the same email on my main computer,5
270665,18-OCT-11,14-OCT-11,Harathi,,en,64.231.53.247,debwestlake@sympatico.ca,13619462,000000120542616,1,1,"The problem actualy started on Oct 12 when your out sourced customer service rep said my service would be restored in 24 hours-it was not restored comletely until today - almost a week later.

Also, one of the ""tekkies"" who was suppose to show up on Sunday Oct 16th said they had come at 5 pm and that there was no access to the building which is not so.  There is a lobby and a phone intercom and a list of tenants all they had to do was call-I was here at 5pm.

IF THERE WAS JUST ONE THING, ITTOOK TOO LONG FOR THIS PROBLEM TO BE RESOLVED MAKING ME AN UNHAPPY CUSTOMER!",2
270666,18-OCT-11,17-OCT-11,Abir,,fr,65.94.174.127,martin.dalcourt@bell.net,13657544,000000120596161,2,3,Ne pas dire a un client que son compte est a la perception et qu'il va se faire interrompre le service dans les prochains jours quand le conseiller n'est même pas au courant que si le compte est la cest du a une erreur de facturation de la part de bell et qu'au service de perception on m'assure que c'est une erreur et que je ne vai pas me faire couper le service.,3
270667,18-OCT-11,17-OCT-11,Nawel,,fr,70.26.211.112,serein@sympatico.ca,13661234,000000120605446,4,4,J'attend les résultatd,4
270668,18-OCT-11,16-OCT-11,Madhu,,en,99.243.246.250,mayko@sympatico.ca,13644622,000000120591265,4,4,speak more slowly and clearly,5
270669,18-OCT-11,17-OCT-11,Wafa,,fr,74.12.220.10,andrebuist@sympatico.ca,13648608,000000120613863,5,5,,4
270670,18-OCT-11,17-OCT-11,Alexander,,en,69.158.169.210,baughans@sympatico.ca,13649106,000000120600445,4,5,,4
270671,18-OCT-11,17-OCT-11,Christine,,en,70.51.170.18,remtulla@sympatico.ca,13660222,000000120617933,4,4,"Re: Fibe 25 promo. Was told that if I called back before the contract ended, would be able to get the same plan renewed or better plan.  Requested to write in notes.  Called back today and the above mentioned was not in the notes and the 50% promo was not applied, but got applied by a different agent, and assured that I would be helped if the plan was either on or off the promo.",4
271188,21-OCT-11,20-OCT-11,Martine,,fr,70.29.238.84,dassise.farmer@sympatico.ca,13697094,000000120681159,2,1,Donner le bon conseil,3
271189,21-OCT-11,20-OCT-11,Mohamed,,fr,24.202.187.4,yves.chir@sympatico.ca,13708242,000000120693631,1,1,cesser de mettre des frais cachés et de prendre les clients pour des crétins,1
271190,21-OCT-11,20-OCT-11,Jamel,,fr,174.94.89.155,gilles.r@sympatico.ca,13698960,000000120700286,4,4,Le préposé m'a proposé de m'inscrire à internet Fibe au même prix.  J'ai hâte de voir au niveau de la facturation...C'est là que souvent ça se gâche...,3
271191,21-OCT-11,20-OCT-11,Jean-Raynaud,,en,184.151.63.156,mperegrine@sympatico.ca,13703702,000000120681198,3,,I don`t have the personal vault and I keep receiving emails DAILY that my vault is full and I can buy some space. I have returned the emails and continue to get them. I finally called so I`ll see if it is resolved or not.,4
271192,21-OCT-11,20-OCT-11,Hadhemi,,fr,70.29.238.84,dassise.farmer@sympatico.ca,13697096,000000120686113,5,5,A chaque fois que je passe par la Tunisie j'ai une bonne réponse.,5
271193,21-OCT-11,20-OCT-11,Divya,,en,174.93.166.61,eric_aida@sympatico.ca,13698052,000000120682656,4,5,,5
271194,21-OCT-11,20-OCT-11,Luis,,en,65.93.201.30,ibhenderson@sympatico.ca,13699770,000000120679227,5,4,,5
271195,21-OCT-11,20-OCT-11,Melanie,,en,184.145.82.214,vinmas50@sympatico.ca,13707806,000000120674876,4,4,Not much,5
271196,21-OCT-11,20-OCT-11,Basho,,en,76.65.10.153,c.ewe@sympatico.ca,13695942,000000120697577,4,4,,5
271197,21-OCT-11,17-OCT-11,Balaji,,en,76.64.252.91,maghamilton@sympatico.ca,13657124,000000120596179,4,4,Nothing,5
271198,21-OCT-11,20-OCT-11,Taha,,fr,70.53.170.201,jjalbert_32@sympatico.ca,13700556,000000120695190,5,4,,4
271199,21-OCT-11,20-OCT-11,Gloria,,en,69.159.184.138,armer.retired@sympatico.ca,13694870,000000120677975,2,1,"Maybe she could have been a little more knowledgeable about the issues, although she did refer me to ""Len"" who made a few adjustments but the issues still have not been resolved but I uderstand you are working on it at this time.",3
271200,21-OCT-11,20-OCT-11,Moncef,,fr,184.145.173.41,therese.guilmaine@sympatico.ca,13707362,000000120679236,5,5,rien du tout,5
271201,21-OCT-11,20-OCT-11,Melvin,,en,65.92.146.114,gneedles@sympatico.ca,13699072,000000120684334,5,5,,5
271202,21-OCT-11,15-OCT-11,Arjuman,,en,174.93.67.246,kevinjokham@sympatico.ca,13634308,000000120570080,4,4,,5
271203,21-OCT-11,20-OCT-11,Vikram,,en,65.196.15.210,hchadji@bell.net,13699474,000000120690008,1,1,"Address the issue promptley , modem stop working , instead of sending a technicion to correct my distrupted internet service your C.S team decided to send me the hardware via mail which will take 3-4 days , no service for 3-4 days ! unacceptable ! ",2
271204,21-OCT-11,20-OCT-11,Ibrahim,,fr,69.159.161.120,j-g.duquet@sympatico.ca,13699924,000000120687949,2,2,Peut-être aurait-il du demander au départ de fermer et réouvrir l'ordinateur.........ce qu'on oublie de faire parfois.,
271205,21-OCT-11,19-OCT-11,Walter,,en,70.29.237.97,mike.rylatt@sympatico.ca,13688454,000000120653347,2,3,Don't try and con me into an upgrade when you don't deliver the current service I'm paying for. Why should I upgrade with Bell if I'm not getting the level of service the contract covers??? Technical service finally got to the bottom of what was going on 'Customer Care' = Sales!,3
271206,21-OCT-11,20-OCT-11,John,,en,65.196.15.210,hchadji@bell.net,13699477,000000120691490,1,1,,1
271207,21-OCT-11,20-OCT-11,Ralph,,fr,70.29.191.116,georgeschrep@sympatico.ca,13698808,000000120681385,5,5,Tout était correct.,5
271208,21-OCT-11,20-OCT-11,Kumar,,fr,76.68.99.147,mimi.jos@sympatico.ca,13703466,000000120680308,4,4,,4
271209,21-OCT-11,20-OCT-11,Amany,,fr,70.55.167.38,sav.leg@sympatico.ca,13706240,000000120675495,5,5,Le temps d'attente.,5
271210,21-OCT-11,20-OCT-11,Taha,,fr,70.30.210.27,raygou@bell.net,13705326,000000120686078,5,5,rien service impécable ,5
271211,21-OCT-11,20-OCT-11,Mohammed,,en,76.66.125.140,mary.fisher@sympatico.ca,13702862,000000120676156,5,,,4
271212,19-OCT-11,18-OCT-11,Hussain,,en,70.27.89.156,chasdoe@sympatico.ca,13666210,000000120633226,5,5,I'm Happy,5
271213,19-OCT-11,18-OCT-11,Jose Luis,,en,74.14.197.174,descon@bell.net,13667266,000000120634781,4,5,Improve the ability to speak English more clearly.,5
271214,19-OCT-11,18-OCT-11,Estephania,,en,70.29.239.100,jeasson@sympatico.ca,13670300,000000120639213,3,4,I estimate that he problem has occurred at least three times in the last six months. What you could do better is prevent it from happening.,3
271215,19-OCT-11,18-OCT-11,Julio,,en,76.71.94.122,margaret.heinrichs@sympatico.ca,13672620,000000120627666,2,1,,3
271216,19-OCT-11,14-OCT-11,Srinivas,,en,184.147.208.136,jcollins000@sympatico.ca,13621884,000000120542726,5,5,-,5
271217,19-OCT-11,18-OCT-11,Gilberto Jose,,en,70.51.108.225,connie_duen@sympatico.ca,13666566,000000120636427,4,4,,5
271218,19-OCT-11,18-OCT-11,Salvador,,en,207.219.118.34,a.hoilett@sympatico.ca,13664008,000000120642576,5,5,"Nothing, I was satisfied with his service.  He was polite, prompt, called back when he said her would.  

This is the best service I ever received from Bell.

Bravo Salvador!",
271219,19-OCT-11,18-OCT-11,Harjeeth,,en,76.68.50.219,shawn_campbell14@sympatico.ca,13676454,000000120643092,5,4,"In future, please put a notice on the website to indicate that you are having technical difficulties.  This is the second time I have had problems accessing My Bell Page Account and both times the problem was at your end.  If you had put a notice on your Home Page to that effect, it would have saved me 2 half hour phone calls and lots of aggravation trying to access my account.",
271220,19-OCT-11,18-OCT-11,Larissa,,en,70.29.3.88,aubrey.read@sympatico.ca,13664888,000000120630984,5,3,Nothing,5
271221,19-OCT-11,17-OCT-11,Melvin,,en,70.30.60.34,mcpservices@sympatico.ca,13657810,000000120599915,5,5,Nothing. My question was answered satisfactorily.,5
271222,19-OCT-11,18-OCT-11,Larissa,,en,69.159.22.226,r.gu@sympatico.ca,13675098,000000120638360,1,1,"Improve the technical support' knowledge.
",2
271223,19-OCT-11,31-MAR-11,Leila,,fr,184.148.247.238,ja_23@sympatico.ca,11585821,000000116158539,4,5,Tout est correct,5
271224,19-OCT-11,18-OCT-11,Michel,,fr,184.145.150.205,afages@sympatico.ca,13664176,000000120647401,4,4,"La personne a manifesté beaucoup de patience.
Très agréable lorsque nos connaissances Très important.sont plus que limiées. Merci",5
271225,20-OCT-11,19-OCT-11,Johnny,,en,174.93.32.95,dchangoo@sympatico.ca,13681920,000000120652765,3,3,Get my bill RIGHT and stick to your pricing agreement so I don't have to keep calling each month that you OVERCHARGE me and have your reps argue with me about what I should be paying. The computer froze excuse is getting old!!,4
271226,20-OCT-11,19-OCT-11,Mark,,en,70.54.82.222,judyfraser@sympatico.ca,13685942,000000120659564,,,"I have no idea - I did not call, did not speak to Mark and have no issues whatsoever with Bell Internet Service.  It's the best!",5
271227,20-OCT-11,19-OCT-11,Travis,,fr,74.15.212.208,richard.reeves@sympatico.ca,13690536,000000120664100,5,5,,5
271228,20-OCT-11,19-OCT-11,Marc,,fr,74.15.212.208,richard.reeves@sympatico.ca,13690534,000000120665611,5,5,,5
271717,18-OCT-11,17-OCT-11,Salvador,,en,174.95.202.125,etobigar@sympatico.ca,13652236,000000120605160,2,2," fellow was good 1/2 way through had problem with access password then was going to help me in about 10 minutesthat was 3.20roughly,waited till 6.00o clock,nothing,waited till 2.15 tuesday still nothing,called in ladysaid i will conect you with a teck.he came on,sam was his name he was great,explained everything gave me more than i wanted.",5
271718,19-OCT-11,18-OCT-11,P Senthil,,en,70.27.87.53,roy.boudreau@sympatico.ca,13675844,000000120630155,5,5,not a thing,5
271719,19-OCT-11,06-OCT-11,Sudhakar,,en,96.44.194.125,pereddi@sympatico.ca,13535868,000000120375013,5,4,,4
271720,19-OCT-11,18-OCT-11,Rebello,,en,174.91.63.48,mcepo1@sympatico.ca,13672964,000000120641127,5,4,,5
271721,19-OCT-11,18-OCT-11,John,,en,69.157.3.90,jcmateer@sympatico.ca,13670166,000000120634690,5,4,,3
271722,19-OCT-11,15-OCT-11,Nadim,,fr,174.93.207.156,doris.tremblay134@sympatico.ca,13631786,000000120564533,4,4,,4
271723,19-OCT-11,18-OCT-11,Jay,,en,76.67.100.112,brooklynlw@sympatico.ca,13665666,000000120643420,5,5,,5
271724,19-OCT-11,18-OCT-11,Richard,,fr,184.144.222.178,nicole.sirois@bell.net,13674088,000000120626525,5,5,,5
271725,19-OCT-11,18-OCT-11,Chelsey,,fr,70.54.34.97,anitaetcharles@sympatico.ca,13664666,000000120637063,1,1,Peut être mettre des vrai français quand on nous parles et plus compétant,1
271726,19-OCT-11,18-OCT-11,Linda,,en,67.71.38.161,mikeliz.j@sympatico.ca,13673356,000000120625068,4,4,,4
271727,19-OCT-11,16-OCT-11,Sudheer,,en,69.159.84.137,mbeauchamp001@sympatico.ca,13644632,000000120589935,4,4,,4
271728,19-OCT-11,18-OCT-11,Lobna,,fr,65.92.84.125,ytraversy@sympatico.ca,13678276,000000120624775,5,4,,5
271729,19-OCT-11,18-OCT-11,Shakeel,,en,69.158.174.60,isullivan@sympatico.ca,13669798,000000120637681,4,4,,5
271730,19-OCT-11,18-OCT-11,Kaouther,,fr,67.68.149.104,raphael.landry@sympatico.ca,13675216,000000120634902,5,5,j attend ma prochane facture pour voir,5
271731,19-OCT-11,18-OCT-11,Dilip,,en,67.68.144.215,robertgill@sympatico.ca,13675648,000000120627652,5,4,,4
271732,19-OCT-11,18-OCT-11,Roy,,en,65.92.232.149,hounddog2@sympatico.ca,13669546,000000120627071,,,"My recent experience revolved around my cell phone.  I was under the impression that my cell phone had died.   I have an monthly account with Bell.  I went to a couple of Bell stores, explained my story, was told I would have to buy a phone for approx. $119.00 and have it activated to the tune of $30.00.  I explained again I have a plan with Bell ...why do I have to have it activated.   I went to two Bell stores by the way, same story.  I finally went down to Best Buy .. the young fellow there asked me how I charge my phone .. I said in the car.  Perhaps he said that is the problem.  He got out a charger my phone worked perfectly well.  I purchased the charger for $29.00 .. what a saving.   I really think the people manning the Bell stores are there for the money and not the customer.   Would certainly not recommend any one get a Bell plan.  In fact I am sorry I have decided to try your dish for the T.V. ... in fact I am now going to cancel a few features on my home phone.   I am pretty mad.",1
271733,19-OCT-11,18-OCT-11,Jhon,,en,174.89.51.206,marjoriesm@bell.net,13672736,000000120635685,5,5,,5
271734,19-OCT-11,18-OCT-11,Rodrigues,,fr,70.26.242.162,francoiseroy@bell.net,13668510,000000120645068,1,1,"Il m'a fallu parler à 4 personnes pour pouvoir régler le problème aujourd'hui, avec la visite d'un technicien. J'ai grandement mieux apprécié le service des conseillers qui ont pris mon appel par la suite et qui ont pris la peine de réfléchir pour trouver une solution et rester en ligne pendant qu'ils consultaient.",3
271735,19-OCT-11,18-OCT-11,Adnan,,en,67.71.136.183,norarwilson@sympatico.ca,13674212,000000120627775,4,4,The technician talked too fast and seemed impatient.,4
271736,19-OCT-11,18-OCT-11,Karen,,en,64.231.40.179,phunton@sympatico.ca,13674814,000000120622876,1,1,"our internet connection is sporadic, weak and intermittent.  Your technician, while understanding the probelm, was unable to do anything about it.  We have been using the wireless modem without trouble for almost a year: now we have endless trouble, spontaneous disconnections etc. etc.  The solutions offered don't seem to me to be appropriate, and will cost money we don't think is necessary in view of our past satisfactory experience.",1
271737,18-OCT-11,17-OCT-11,Moussa,,en,174.91.47.10,tedmatlow@sympatico.ca,13662292,000000120621411,5,5,Provide a snack. ,5
271738,18-OCT-11,16-OCT-11,John,,en,70.26.58.198,zberman@sympatico.ca,13647632,000000120585913,2,3,"I had to wait till late evening to have the internet connection. The customer service does not wait until the problem is solved. ""after 10minutes it should be OK"" and hang up the line. It was not. Beside this experience I would recommend Bell. Lots of different issues should be done other way. Recently I had an issue with the billing. Somebody changed my acc.# without the notice. I was receiving 2 different bills for the same phone and internet for over 3 months. I paid one and the other was calculating late payment fees. Some people just do not care. I called from India up to Phillipines. Please I leave in Canada.",4
271739,19-OCT-11,18-OCT-11,Gabriel,,en,174.91.183.89,henrysipila@sympatico.ca,13669442,000000120629705,3,1,tell my why my internet access stopped at 8 am .I was put on hold 63 minutes at 1 or so . I talked to 4 reps . dont recall who was the most useless and incompetent,1
271740,19-OCT-11,18-OCT-11,Aleem,,en,67.70.2.106,rwreiser@sympatico.ca,13675948,000000120628698,5,5,i love the new white modem you send me it works well thank you bell team.Werner Reiser.,5
271741,19-OCT-11,18-OCT-11,Faqria,,en,184.151.63.201,jenkinsdraws@sympatico.ca,13670348,000000120625176,1,1,"Don't kep me on hold for 20 minutes  and tell me my call is 'Important"".
When transferring me ( to hold annother 20 minutes) transfer me to the right department.
Some  departments to which I was transferred had phone lines where I could barely hear the party and literally had to yell. Sometimes they could not hear me, or barely so and had to hang up. This  at a 'telephone' company. Utterly unacceptable.",1
271742,19-OCT-11,18-OCT-11,Gavin,,en,69.158.24.191,varleyart@sympatico.ca,13677808,000000120646620,4,4,,3
271743,19-OCT-11,18-OCT-11,Mario,,en,174.94.66.42,rdkay@bell.net,13675292,000000120621901,5,5,,5
271744,19-OCT-11,18-OCT-11,Ericka,,en,76.66.125.212,john.winder@bell.net,13670722,000000120633517,5,4,Nothing. I didn't even have to call you. You called to ask about my experience and so I was able to tell of my problems. I expect the changes you made to resolve my problems. Thank you very much for your help.,5
271745,19-OCT-11,17-OCT-11,Karen,,en,70.27.33.226,lkuby@sympatico.ca,13656592,000000120596496,4,4,,5
271746,19-OCT-11,18-OCT-11,Samia,,fr,69.157.149.137,berechitgaston@sympatico.ca,13665232,000000120634803,5,5,,5
271747,19-OCT-11,18-OCT-11,Rowena,,en,70.27.233.6,pixtureskk@sympatico.ca,13674868,000000120644098,5,5,"Better phone connection, my constant complaint when the customer care person is in Asia, she spoke perfect English but the line was not clear.",5
272242,19-OCT-11,17-OCT-11,Christine,,en,76.71.30.134,jthursby@sympatico.ca,13655244,000000120607013,5,5,Nothing,5
272243,19-OCT-11,18-OCT-11,Aymen,,fr,174.92.185.107,janpier@sympatico.ca,13670070,000000120643214,5,5,On a pris le temps de comprendre mon problème et de le résoudre. Rien à améliorer,5
272244,19-OCT-11,18-OCT-11,Kevin,,fr,76.67.50.91,demain@sympatico.ca,13667180,000000120628578,2,1,"Écouter les doléances du client plutôt que se retrancher derrière les ""règlements"" en utilisant une langue de bois digne d'un politicien.",1
272245,19-OCT-11,18-OCT-11,Amir,,fr,207.253.186.49,r.desnoyers@sympatico.ca,13675092,000000120646614,5,5,temps d'attente toujours trop long mais le service a été excellent (patience et précision du conseiller),5
272246,19-OCT-11,18-OCT-11,Divya,,en,65.94.76.224,dereweck@sympatico.ca,13667262,000000120622870,2,1,Have a more experienced person working on this,3
272247,19-OCT-11,18-OCT-11,Mylene,,en,184.145.84.253,valamin@sympatico.ca,13677790,000000120628610,5,5,"I love Bell Canada
I love Bell Mobility
I love Bell Sympatico
You are doing a stellar job!",5
272248,19-OCT-11,18-OCT-11,Aidin,,en,184.148.114.197,frances.kelly@sympatico.ca,13668466,000000120630382,5,4,,5
272249,19-OCT-11,18-OCT-11,Feres,,fr,69.157.158.216,claudette.stdenis@sympatico.ca,13666440,000000120641356,3,2,Je suis insatisfait du fait que je payais trop pour un service de base. On a change pour moins cher pour un meilleur service mais on ne m'avais jamais avisé que je pouvais avoir un meilleur service pour moins cher.,1
272250,19-OCT-11,18-OCT-11,Nicole,,en,70.49.94.68,hbardakjian@sympatico.ca,13669362,000000120634798,4,4,Not lose my order,3
272251,19-OCT-11,18-OCT-11,Sarah,,fr,70.53.207.117,denis.heroux3@sympatico.ca,13667200,000000120639544,5,5,,5
272252,19-OCT-11,18-OCT-11,Slah,,fr,70.53.207.117,denis.heroux3@sympatico.ca,13667202,000000120640934,5,5,,5
272253,19-OCT-11,18-OCT-11,Manuel,,en,65.95.185.241,m.smythe@sympatico.ca,13672430,000000120632388,1,1,your tech should have done the job properly & stayed until completed,1
272254,19-OCT-11,18-OCT-11,Nasra,,en,174.94.1.221,jjmagill@sympatico.ca,13670500,000000120623089,2,1,I called on the 18th of Oct. and they said someone would get back to me within 24 hours but I had to call back on the 19th to get it resolved. which did happen. Not good customer service.,3
272255,19-OCT-11,18-OCT-11,Divya,,en,184.147.122.226,skimadron@sympatico.ca,13676636,000000120633133,5,4,,4
272256,19-OCT-11,18-OCT-11,Jose,,en,64.231.165.235,johnandjennifer@sympatico.ca,13670740,000000120639383,4,4,"Although we worked quickly, it took us two hours (120 minutes) to connect the new modem and get everything working properly.  This isn't the agent's fault whatsoever; he was very knowledgeable, patient and helpful, but the process was onerous.  ",2
272257,19-OCT-11,18-OCT-11,Ghislain,,fr,70.53.211.169,jean.goyette032@sympatico.ca,13670230,000000120625679,4,4,"le temps d'attente pourait etre plus 
cour.",4
272258,19-OCT-11,18-OCT-11,Aria,,en,74.15.60.218,gordon.hamilton@sympatico.ca,13669048,000000120634384,1,1,You could have agreed to have the 'phony' (?) email forwarded to you so you could investigate who was impersonating your web site.  The email in question looked as authentic as this one.  I would still like the opportunity to forward this email to you for your further investigation.,2
272259,19-OCT-11,18-OCT-11,Richard,,en,70.27.96.218,apmac@sympatico.ca,13664762,000000120630615,4,3,The problem seems to be one that relates to my computer. We are gradually getting the issued fully cleared. ,5
272260,19-OCT-11,18-OCT-11,Saadullah,,en,74.12.218.71,rsl631@sympatico.ca,13675886,000000120645417,3,3,,5
272261,19-OCT-11,18-OCT-11,Jorge Alberto,,en,65.94.134.76,peternhoman@sympatico.ca,13674756,000000120643015,4,4,Not to allow this kind of situation to develop in the first place. How is it possible that a third party is able to use my e-mail address and send all kinds of stupid spam to all my friends?,3
272262,19-OCT-11,18-OCT-11,Haythem,,fr,174.91.249.167,nicoledaudelin@bell.net,13674096,000000120628828,3,3,"Nous offrir une promotion sans que nous soyons obligés d'appeler votre compagnie. Il me semble que si vous voulez conserver vos fidèles clients, ce serait à vous d'offrir les promotions qui avantage le client. Si je n'avais pas communiquer avec votre service, je ne l'aurais sans aucun doute su et par le fait même, je n'aurais pu bénéficier de vos promotions en vigueur.",4
272263,19-OCT-11,17-OCT-11,Emilio,,en,70.54.1.108,meamaya@bell.net,13657834,000000120613050,4,4,have someone who speaks better english,3
272264,19-OCT-11,18-OCT-11,Kevin,,fr,74.12.245.40,rene-martin@bell.net,13675358,000000120621951,4,4,Respecter ce que vous dites aux clients.,3
272265,19-OCT-11,18-OCT-11,Daniel,,en,70.53.225.95,mrslilly@sympatico.ca,13673692,000000120647730,4,2,He could have cleaned up the POP I told him I was an old Lady and did not know much.Otherwise he was very nice and polite.,4
272266,19-OCT-11,18-OCT-11,Maria,,en,209.217.122.74,kathco.accounting@sympatico.ca,13671152,000000120630749,4,4,,4
272267,19-OCT-11,18-OCT-11,Ritwik,,en,65.95.212.177,claritybydesign@sympatico.ca,13666414,000000120625051,4,2,"Technician was good but issue was not resolved, as it returned next day. Hopefully resolved it today.
Thank you.",4
272268,19-OCT-11,18-OCT-11,Carmen,,en,70.51.237.69,roth@sympatico.ca,13675832,000000120626919,5,5,Not sure,5
272269,19-OCT-11,18-OCT-11,Anne-Marie,,fr,74.14.210.51,j.desruisseaux@sympatico.ca,13669848,000000120629331,5,5,être plus familier avec les environnements Firefox et Thunderbird.,4
272270,19-OCT-11,17-OCT-11,Ousmane,,en,174.88.48.234,crgeddes@sympatico.ca,13650730,000000120605373,4,4,,5
272271,18-OCT-11,13-OCT-11,Erick,,en,184.145.113.137,jaws.walker@sympatico.ca,13608848,000000120532632,5,4,,5
272272,18-OCT-11,17-OCT-11,Shirin,,en,65.95.135.210,rick.lamming@sympatico.ca,13660352,000000120608958,5,5,Nothing,5
272273,18-OCT-11,17-OCT-11,Alexander,,en,174.89.123.89,cleverwendy@sympatico.ca,13650530,000000120601973,3,5,"To clarify: the rep didn't solve the problem. I was put on hold for long periods of time and discovered the problem while I was on hold ... and kept holding.
Where DO these reps go when they put us on hold for  so long and so frequently?",2
272274,18-OCT-11,18-JUL-11,Clarisse,,fr,184.144.239.125,huguettebeauchamp@bell.net,12625317,000000118558075,5,5,"Avoir une personne qui comprend bien le français. C""est le deuxième technicien, Patrick, qui a réglé mon problème.  C'est de lui dont j'ai eu l'excellent et efficace service.",5
272275,18-OCT-11,17-OCT-11,Sonia,,en,184.147.58.122,hoang.ho@sympatico.ca,13653714,000000120618187,5,5,"nothing, csr was amazing and very polite and patient",5
272276,18-OCT-11,17-OCT-11,Siddiqui,,en,65.93.109.44,patricia7@sympatico.ca,13659300,000000120609578,5,5,"This gentleman was very knowledgable regarding my issue.He had the problem resolved in 10 min.I was amazed and VERY pleased!!!!
No problem to report;Thankyou",5
272277,18-OCT-11,17-OCT-11,Venkatesh,,en,174.91.15.101,holowczak@sympatico.ca,13653728,000000120600096,4,4,,4
270672,18-OCT-11,17-OCT-11,Arturo,,en,70.53.60.254,write-me@sympatico.ca,13663322,000000120608177,4,4,Arturo was very polite and patient.  I don't think there is anything he can do to improve.,4
270673,18-OCT-11,17-OCT-11,Martine,,en,64.231.14.239,amach@sympatico.ca,13648490,000000120594188,5,5,nothing,5
270674,18-OCT-11,17-OCT-11,Alonia,,en,70.30.61.156,ldpaju@sympatico.ca,13656230,000000120616228,4,4,,4
270675,18-OCT-11,14-OCT-11,Victor Gabriel,,en,184.151.63.214,zeising@sympatico.ca,13628938,000000120546443,4,5,,5
270676,18-OCT-11,10-OCT-11,Daniel,,en,67.70.152.102,mlewis01@sympatico.ca,13570294,000000120452079,4,4,nothing.,5
270677,18-OCT-11,15-OCT-11,David,,en,174.91.0.22,c.bain@sympatico.ca,13630586,000000120564868,5,5,nothing,5
270678,18-OCT-11,15-OCT-11,Francine,,en,69.158.48.35,calee@bell.net,13630622,000000120563148,4,4,,4
270679,18-OCT-11,17-OCT-11,Justin,,en,70.26.110.182,mediname@sympatico.ca,13657842,000000120617396,5,5,"Maybe having to wait less time on the phone to speak to an agent.  However, both agents Billing and Internet (Justin - XZ380) were very accommodating and knowledgeable when I got to speak to them. ",5
270680,18-OCT-11,16-OCT-11,Kevin,,en,174.95.9.6,a.abdul@sympatico.ca,13639602,000000120582192,5,5,,4
270681,18-OCT-11,17-OCT-11,Ayesha,,en,76.69.151.108,kgilchrist@sympatico.ca,13655716,000000120599029,3,2,"difficulty in hearing and understanding clearly what individual was saying - needed to repeat back - spoke with another rep earlier in the day (around 7-7:30am) and was clear.
Problem appeared to be a problem with your end in Welland that I was told had put all of area out of service yet this was not available to the first rep - very frustrating when I use the internet for work and couldn't have access for most of day",4
270682,18-OCT-11,15-OCT-11,Oscar,,en,174.91.64.120,kjovanovich@bell.net,13634369,000000120570587,4,4,"have more patience...seemed irritable at times; overall was ok",3
270683,18-OCT-11,17-OCT-11,Andrea,,en,174.95.69.197,awanasir@bell.net,13648958,000000120619953,4,4,No comments,5
270684,18-OCT-11,16-OCT-11,Med Amine,,fr,69.159.169.118,aadrien000@sympatico.ca,13639642,000000120589646,5,5,Vous organiser pour que le transfert de mon contrat d'un numéro de téléphone à un autre ne nécessite plus votre assistance mais puisse se faire à partir d'une simple modification de ma part.,5
270685,18-OCT-11,17-OCT-11,Alaaeddine,,fr,174.92.246.209,pcbourke@bell.net,13659420,000000120618695,5,5,,5
270686,18-OCT-11,16-OCT-11,Hassan,,fr,174.88.119.95,dianeborduas@sympatico.ca,13641428,000000120581895,4,5,J'aimerais pouvoir parler à un technitien sans passer par votre système automatisé.,4
270687,18-OCT-11,17-OCT-11,Nawel,,fr,50.100.137.59,ppmenard@sympatico.ca,13659788,000000120601617,4,3,diminuer le temps d'attente avant de parler à un rep et savoir de quoi il s'agit quand ont nous demande de vous recontacter et que votre staff soit aussi au courrant ...le tout pour diminuer le temps que l'on perd à communiquer avec vous pour vous aidez à réorganiser vos problème interne qui ne serve qu'à augmenter vos bénifice déjè farimineux,2
270688,18-OCT-11,17-OCT-11,Hayett,,en,70.51.174.186,lorraine_sauve@bell.net,13656678,000000120610565,5,5,,5
270689,18-OCT-11,17-OCT-11,Walid,,fr,76.64.115.17,mart.g@sympatico.ca,13657532,000000120610046,5,5,rien de plus,5
270690,18-OCT-11,17-OCT-11,Rifa,,fr,184.145.180.194,mimouche@sympatico.ca,13658182,000000120612631,5,5,"Un  grand  merci  pour  votre  professionnalisme , je  suis  vraiment  très  content  pour   laccueil  que  vous  maviez  réservé  hier  et  surtout  à  la  solution  que vous  avez  trouvé  à  mon  problème  .
Bonne  continuité  .    
",5
270691,18-OCT-11,17-OCT-11,Camille,,fr,74.15.202.74,minor4@bell.net,13658194,000000120607161,5,5,"rien de plus, c'était excellent...",5
270692,18-OCT-11,13-OCT-11,Luis,,en,76.64.104.130,royaliris@sympatico.ca,13613964,000000120535065,5,5,none luis was great and helped with everything i needed thank you ,5
270693,18-OCT-11,17-OCT-11,Ashwini,,en,70.50.98.141,gacheson@sympatico.ca,13652806,000000120618256,5,5,Nothing she was a great help,4
270694,18-OCT-11,17-OCT-11,Mohamed,,fr,184.148.244.170,famille.celetta@sympatico.ca,13652348,000000120618768,5,5,,5
270695,18-OCT-11,16-OCT-11,Mehdi,,fr,67.68.172.145,lavallee.rene@sympatico.ca,13643848,000000120592658,3,1,M'expliquer comment résoudre le problème ou du moins me donner une piste de solution même si le modem de BELL n'offre pas le service.,3
270696,18-OCT-11,17-OCT-11,Salwa,,fr,184.146.239.43,jg-lachapelle@sympatico.ca,13654658,000000120603627,5,1,"J'ai dû faire appel le 18 octobre car le
service d'internet a été suspendu le 17
alors que ma demande l'était  du 1 novembre 2011 au 1 avril 2012. Toutefois
l'erreur proviendrait du service technique et non de madame Salwa.


",2
270697,18-OCT-11,17-OCT-11,Shawn,,fr,174.92.202.156,fgx@sympatico.ca,13652466,000000120620353,4,4,,4
270698,19-OCT-11,18-OCT-11,Shinoj,,en,70.29.47.86,rliebscher@bell.net,13675562,000000120630227,4,5,,5
270699,19-OCT-11,18-OCT-11,Walter,,en,70.51.148.71,michaelbradford@sympatico.ca,13673236,000000120632841,4,5,,5
270700,19-OCT-11,17-OCT-11,Ali,,en,174.88.52.133,mmabey@sympatico.ca,13658290,000000120611361,4,4,Nothing,5
270701,19-OCT-11,18-OCT-11,Jean-Philippe,,fr,70.29.147.176,rmigneault@sympatico.ca,13675588,000000120638612,5,5,un gros merci au representent qui a prit mon apelle ....un tres bon service...,5
270702,19-OCT-11,18-OCT-11,Ayesha,,en,64.228.215.136,bob.boone@sympatico.ca,13665458,000000120637708,5,5,,3
270703,19-OCT-11,18-OCT-11,May,,en,65.95.183.185,richard_36@sympatico.ca,13675458,000000120634884,5,5,Honor Contracts,4
270704,19-OCT-11,18-OCT-11,Madhu,,en,65.95.183.185,richard_36@sympatico.ca,13675460,000000120635449,5,5,Honor Contracts,4
270705,19-OCT-11,13-OCT-11,Paul,,fr,174.95.239.90,norac@bell.net,13612480,000000120530656,5,5,"Pour résoudre mon problême j'ai du communiquer trois fois avec Bell.  La dernière personne avec laquelle j'ai parlé, ce dernier a résolu mon problême.  Je sais que son nom est Paul;  il est de la région de Ottawa.  Ce dernier a été très gentil.  Merci",4
270706,19-OCT-11,18-OCT-11,Ronald,,en,65.92.174.83,ronmck@sympatico.ca,13675780,000000120633311,5,4,"nothing
",5
270707,19-OCT-11,18-OCT-11,Luis,,en,174.94.27.21,allic516@sympatico.ca,13664402,000000120635284,5,5,,4
270708,19-OCT-11,04-OCT-11,Shirin,,en,74.14.131.175,bonnie.beerwatson@sympatico.ca,13500148,000000120344258,3,4,"You could have longer hours for people who work and then don't always get home before your billing or inquires close.
",4
270709,19-OCT-11,18-OCT-11,Sajid,,en,70.31.92.206,cmcfadyen@sympatico.ca,13666504,000000120634918,2,1,Have a live person give me direction for my problem.,2
270710,19-OCT-11,15-OCT-11,May,,en,209.250.167.250,suzanne.rolland@sympatico.ca,13638454,000000120573078,4,4,,4
270711,19-OCT-11,18-OCT-11,Kevin,,en,70.26.99.106,pjannettabaker@sympatico.ca,13674876,000000120646725,4,5,,5
270712,19-OCT-11,07-OCT-11,George,,en,174.92.143.181,soneil21@sympatico.ca,13550028,000000120417069,3,3,more deals for good customers who pay bills on time and head of time like I do,3
271229,20-OCT-11,19-OCT-11,Nelly,,en,70.29.35.15,jay_parmar@sympatico.ca,13684994,000000120649258,4,4,,4
271230,20-OCT-11,18-OCT-11,Firas,,fr,184.145.159.18,jmdecourcy@sympatico.ca,13670560,000000120642890,5,5,"Rendre votre maudit système de facturation unique capable de gérer par le web deux comptes différents pour le même client. 

",3
271231,20-OCT-11,19-OCT-11,Shashank,,en,64.231.151.236,johnkrzyzanowski@sympatico.ca,13685686,000000120655112,5,5,Nothing,5
271232,20-OCT-11,19-OCT-11,Robbie,,en,70.29.35.15,jay_parmar@sympatico.ca,13684996,000000120649331,4,4,,4
271233,20-OCT-11,14-OCT-11,Pau,,en,69.158.35.137,glasovski@bell.net,13620896,000000120540881,5,3,,
271234,20-OCT-11,19-OCT-11,Hassiba,,fr,70.31.226.68,gillespaquette@sympatico.ca,13683730,000000120651375,5,4,Une durée au téléphone moins longue.,5
271235,20-OCT-11,19-OCT-11,Arun,,en,174.91.126.52,mike.pasztor@sympatico.ca,13688450,000000120648975,5,4,Care is a good term for your customer service program--Perhaps you could devise a way to increase memory and speed of older computers using on line techniques--for a fee--that would be most needed and convenient--not sure if it could be done--,5
271236,20-OCT-11,19-OCT-11,Sushil,,en,184.148.177.247,rcourtemanche@sympatico.ca,13690352,000000120650822,4,5,"I am somewhat challenged by this technology, therefore a challenge for any tech rep servicing me. Patience is required. I could sense exasperation in Sushil's voice which made me feel somewhat uncomfortable. I have dealt with other services where reps telling you to take your time and ro try to relax you so that you can focus to the problem at hand. Very important to customer satisfaction.",4
271237,20-OCT-11,19-OCT-11,Chiraz,,fr,65.94.44.196,jeudisansfaute@sympatico.ca,13685268,000000120650997,5,5,"Franchement, rien. Tout était parfait.",5
271238,20-OCT-11,19-OCT-11,Ronald,,fr,67.71.113.198,coeurdelion@bell.net,13681376,000000120668549,4,4,,4
271239,20-OCT-11,19-OCT-11,Irving,,en,76.70.67.58,edvanzant@sympatico.ca,13682724,000000120655633,5,5,The people were very pleasant and helpful and took interest and care in resolving my concerns.  Thank you,5
271240,20-OCT-11,19-OCT-11,Jose,,en,76.68.100.197,fking3@sympatico.ca,13683204,000000120665524,5,5,,5
271241,20-OCT-11,19-OCT-11,Rene Jose,,en,184.144.132.58,kg_fraser@sympatico.ca,13686354,000000120672207,4,5,,5
271242,20-OCT-11,19-OCT-11,Valerie,,en,76.71.95.159,bill.f.c.64@bell.net,13680190,000000120670783,3,,get it together took me 10 phone calls to get hooked up and still have a wire hanging on my fence.the niebhour next door phoned the police because the line was taped into and now have black wire installed now still waiting for the next problem to hit me!!!!!!,2
271243,20-OCT-11,19-OCT-11,Fatma Sawcen,,fr,174.93.203.188,michel.lapointe@bell.net,13688352,000000120666011,5,5,,5
271244,20-OCT-11,19-OCT-11,Jack,,en,67.70.163.227,macben@sympatico.ca,13687512,000000120656334,5,5,Nothing,5
271245,20-OCT-11,19-OCT-11,Vijay,,en,208.97.64.251,mcdonald2895@sympatico.ca,13688116,000000120669188,2,1,At the end of this call I was told someone would be contacting me within 10 minutes to advise on the status of the internet service. No call was recieved and my internet is still not working as of 7:00 am Thursday October 20.,2
271246,20-OCT-11,19-OCT-11,Ivan,,en,74.14.109.121,alijavan@sympatico.ca,13679164,000000120651648,5,5,,5
271247,20-OCT-11,19-OCT-11,Naim,,fr,174.89.227.58,lauredith@sympatico.ca,13686732,000000120668496,5,5,Rien. Ce fut tout à fait conforme à nos attentes.,5
271248,20-OCT-11,19-OCT-11,Luis,,en,65.92.99.245,delana_munroe@sympatico.ca,13682004,000000120662715,4,,,5
271249,20-OCT-11,19-OCT-11,Abbey,,en,99.236.190.17,drhanda@sympatico.ca,13682516,000000120656416,3,3,She could have taken the confirmation number I offered and seen the original ticket.  She seemed to be saying things that contradicted one another toward the end of the conversation.,1
271250,20-OCT-11,19-OCT-11,Elyes,,fr,174.91.254.185,gaetan.breton7@sympatico.ca,13683424,000000120665383,4,2,J'ai demandé que Microsoft Office outlook devienne le programme par défaux car J'aime mieux regarder mes messages reçus avec Microsoft Office Outlook. Il est préférable de choisir ce que l'on aime le plus et Je vous informe en Vous remerciant du service que J'ai reçu.Bonne Journée***,5
271251,20-OCT-11,19-OCT-11,Carlos,,en,70.50.90.67,jacksmith@sympatico.ca,13684780,000000120650742,5,5,,5
271252,20-OCT-11,19-OCT-11,Dilli,,en,70.24.94.252,rd.erb@sympatico.ca,13690356,000000120662319,3,1,Tell me upfront that you are having internet connection problems instead of bypassing the problem by uploading the piece of junk called Google Chrome. ,2
271253,20-OCT-11,19-OCT-11,Iris,,en,69.158.119.125,malcolm.wood@sympatico.ca,13687590,000000120652076,5,5,,5
271254,20-OCT-11,19-OCT-11,Liz,,en,64.229.12.180,scrappy22@bell.net,13691364,000000120651684,1,1,"honour your agreements and work to keep ""valued"" clients.",1
271255,20-OCT-11,19-OCT-11,Eric,,en,70.29.239.234,tbwells@bell.net,13692380,000000120650124,5,5,,5
271256,20-OCT-11,19-OCT-11,Glenn,,en,184.145.111.101,tracy.maguire@sympatico.ca,13692766,000000120649791,5,5,Well giving clients the heads up about the capacity of our usage would have been helpful.  I had no idea that I only had 50 gigabites to use each month.  Glenn explained the system very well to me though.,5
271257,20-OCT-11,19-OCT-11,Seifeddine,,fr,76.71.216.55,bellmartin@bell.net,13680046,000000120655257,5,5,Non. Tout est parfait. J'en ai même parlé à mes copains et copines!,5
271258,20-OCT-11,19-OCT-11,Kishore,,en,76.67.98.195,ltweqret@sympatico.ca,13687268,000000120662757,3,1,"this was the second call for help, still not able to connect to Sympatico through internet Explorer. please rectify this problem",4
271259,20-OCT-11,19-OCT-11,Bobbie-Jo,,en,70.31.27.142,greg049@sympatico.ca,13683928,000000120655777,3,2,"My problem all started about 2 years ago when my internet snuck up to 54.90 a month. It was about 5 months before i noticed it. I was never reimbursed for that problem. Then i got all services lowered to the right amount and took all for a year contract, then my bill started creeping up again a little at a time. I was finally put in touch with loyalty services and was assured all would be straightened out, i was to be given my internet free for a month and my bill was to be all fixed the next time i received it. But every bill for the last 5 months still has not been right. I continue to pay what the total on the bill is. I hope it will be straightened out soon. I have been with bell as far back as i can remember, i hope this can be resolved soon or i will have to start looking for cheaper alternatives. All the people i have talked to at bell have been very pleasant with the exception of one or two during this. Hopefully this letter will be read and looked into to help me get things fixed. Thank you GREG COCHRANE",2
271260,20-OCT-11,19-OCT-11,Carlton,,en,76.65.172.81,tonidimi@sympatico.ca,13692708,000000120673524,5,5,,5
271261,20-OCT-11,19-OCT-11,Ghorden,,fr,70.31.237.116,aurelel@sympatico.ca,13679730,000000120667765,5,4,,5
271262,20-OCT-11,19-OCT-11,Christianne,,en,142.145.140.44,greenes@sympatico.ca,13683922,000000120653528,1,1,To speak with someone who UNDERSTANDS the English language.,1
271748,19-OCT-11,18-OCT-11,Amy-Lynn,,en,130.63.245.247,btalgar@bell.net,13665714,000000120630303,5,4,,5
271749,19-OCT-11,18-OCT-11,Gregory,,en,69.158.49.3,brian.moorcroft@sympatico.ca,13665630,000000120643793,5,5,nothing,4
271750,19-OCT-11,18-OCT-11,Gloria,,en,74.12.180.249,theboatloft@bell.net,13677400,000000120629781,5,5,,5
271751,19-OCT-11,18-OCT-11,Anne,,en,65.93.200.219,jack.senett@sympatico.ca,13669932,000000120636651,4,1,The experience was fine. The problem remains.,
271752,19-OCT-11,18-OCT-11,Jeffery,,en,184.145.105.207,g-gordon@sympatico.ca,13668596,000000120637498,5,5,,5
271753,19-OCT-11,18-OCT-11,Mhamed Chekib,,fr,174.93.125.153,guerard_y@sympatico.ca,13669170,000000120626195,5,5,,5
271754,19-OCT-11,18-OCT-11,Joshua,,en,74.15.34.56,exiter1@sympatico.ca,13668214,000000120643204,5,5,"Nothing.  Not only did the agent resolve my issue, he also showed me a way to have an even bigger savings on my internet services.  Any time one can save money is a bonus.",5
271755,19-OCT-11,18-OCT-11,Mauricio,,en,65.93.213.235,jrobertson10@sympatico.ca,13670886,000000120629178,4,4,n/a,4
271756,19-OCT-11,18-OCT-11,Jessa,,en,65.95.27.50,mennojean@sympatico.ca,13673112,000000120634797,5,3,,3
271757,19-OCT-11,18-OCT-11,Ann,,en,64.231.135.18,khowells@sympatico.ca,13671342,000000120624539,3,,could have actioned my request when i first called in a few days before - ref 120524522. Then i would not have had to call back,3
271758,19-OCT-11,18-OCT-11,Rudolf,,fr,174.93.195.225,sissirius@bell.net,13676606,000000120635260,5,4,"Je n'ai rien à redire, la personne a été très gentille et a reglé mon problème...",5
271759,19-OCT-11,18-OCT-11,Arjuman,,en,174.89.60.71,w.a.reynolds@sympatico.ca,13677972,000000120624962,5,3,,4
271760,19-OCT-11,18-OCT-11,Heni,,fr,173.178.125.239,aprildanielle@sympatico.ca,13664766,000000120637377,5,4,Au téléphone votre service est excellent mais en clavardage c'est la catastrophe! J'ai perdu plus de 2 heures a essayer de résoudre mon problème. Au téléphone ça a pris 10 minutes tout au plus,3
271761,19-OCT-11,18-OCT-11,Elsy,,en,70.52.216.159,cuhrin@sympatico.ca,13666706,000000120632038,5,5,"everything was done to my satisfaction,elsy wnt out of her way to assist me. i was ompletely satisfied wit her assistance, ",5
271762,19-OCT-11,18-OCT-11,Ahmednur,,fr,76.68.76.224,missthu7@bell.net,13673418,000000120637651,4,4,Le personnel prend le temps de faire bien leur travail.C'est important pour des personnes comme qui ne connaissent pas la technique.Merci encore,5
271763,19-OCT-11,18-OCT-11,Janet,,en,70.24.26.215,rgaffney@sympatico.ca,13675390,000000120640365,5,5,"Nothing, Janet seemed very knowledgable and seemed honestly interested in solving my concerns.",5
271764,19-OCT-11,18-OCT-11,Grant,,en,65.95.42.157,fgalloway@sympatico.ca,13668386,000000120638899,5,5,,5
271765,19-OCT-11,18-OCT-11,Jaime,,en,138.34.6.34,sherilyons@sympatico.ca,13676498,000000120642911,5,5,"When the agent was telling me numbers it was a little difficult to understand. Once she said each number individually (instead of 40, she said four zero), it was much better",5
271766,19-OCT-11,18-OCT-11,Suresh kumar,,en,72.45.75.44,herman.poppe@bell.net,13669450,000000120625746,2,3,"It was a simple billing question. I suspected the answer before I even called.
Took nearly 30 min. to get answer. Her response was consistent with previous services (e.g. when I ordered Internet).
The only excellent response was from ""Andrew"" when I camceled Internet: He was polite, understandable, quick and efficient. Seemed to know his job.
Bell, despite all the talk about service,has not improved much.


",2
271767,19-OCT-11,18-OCT-11,Salvador,,en,67.70.79.232,boudreau.t@sympatico.ca,13665548,000000120645534,3,4,"Salvador although very polite and willing, was unable to help resolve the problem but he submitted a report and the person who called me back was very helpful.
It has happened in the past where I was told a rpt was submitted and i waited for a call and never got one -- not good!  But thankfully this time it was not the case, and I promptly recieved a call from a qualified person to help resolve the problem.  I have been very hesitant to recommend Bell in the past but if the service were always to be like it was last night I definitely would recommend Bell.  (a virus got thru the Bell Internet Security Services and even wiped out Bell Services on my computer but all is well that ends well :)
",4
271768,18-OCT-11,17-OCT-11,Brianna,,en,69.156.81.86,mike.oneil@sympatico.ca,13658122,000000120612416,3,3,,2
271769,18-OCT-11,17-OCT-11,Arturo,,en,174.95.183.110,mikeleroux@sympatico.ca,13658146,000000120619441,5,5,,5
271770,18-OCT-11,17-OCT-11,Moncef,,fr,76.65.162.170,karim.zennouche@sympatico.ca,13655476,000000120616003,5,5,"ne plus mereclamer leretour du modéme je recois une lettre chaque semaine, c trop",4
271771,18-OCT-11,12-OCT-11,Elmer,,en,76.69.84.191,sagnew@sympatico.ca,13600796,000000120510929,4,4,,4
271772,18-OCT-11,16-OCT-11,Thitola,,fr,184.148.254.170,michelcouture_3@sympatico.ca,13644826,000000120591480,5,5,rien continuer a donner on bon service comme cela,5
271773,18-OCT-11,17-OCT-11,Kim,,en,70.29.28.92,ans-rmt@sympatico.ca,13648754,000000120602541,4,4,not sent me the package send request to mail the already delivered modem.,5
271774,18-OCT-11,16-OCT-11,Nagender,,en,70.27.4.94,edward.tonus@sympatico.ca,13641710,000000120592249,5,5,allow me to get a shortcut on my screen instead of adding an icon on my login. I managed to pin it to the taskbar.,5
271775,20-OCT-11,17-OCT-11,Siddiqui,,en,67.71.64.160,lmmckay@bell.net,13656610,000000120618599,5,4,,5
271776,20-OCT-11,19-OCT-11,Hema,,en,50.101.228.205,keithd9@sympatico.ca,13686258,000000120660306,5,5,,5
271777,20-OCT-11,19-OCT-11,Chuck,,en,76.64.231.154,sa.shack@sympatico.ca,13691108,000000120661295,5,5,,5
271778,20-OCT-11,18-OCT-11,Mahender,,en,184.147.39.49,dnperkins@bell.net,13667524,000000120637614,5,5,,5
271779,20-OCT-11,19-OCT-11,Zohra,,fr,50.100.109.172,cluni@bell.net,13681352,000000120654626,1,2,"Former les employés au respect pour le client.Sourtout les employés qui ont une expérience ailleurs, une culture différente d'ici et une vision moins axé sur le respect du client.

Je n'ai pas aimé me faire dire:
QU'EST-CE QUE VOUS PENSEZ MADAME, JE NE FAIS PAS ÇA POUR M'AMUSER! 

Et....à part le respect, il y a aussi LE JUGEMENT et LE BON SENS. ",2
271780,20-OCT-11,08-OCT-11,Gregorio,,en,69.159.215.18,gregorymchang@sympatico.ca,13554442,000000120426831,4,4,,5
271781,20-OCT-11,19-OCT-11,Partha,,en,65.92.100.7,dkayandjoe@sympatico.ca,13682302,000000120671793,4,5,Heavy East Indian accent made it difficult to understand but he was very polite and helpful.,5
271782,20-OCT-11,19-OCT-11,Saadullah,,en,70.29.32.120,hgparrill@sympatico.ca,13684294,000000120673097,5,5,,5
271783,20-OCT-11,19-OCT-11,Sami,,en,184.147.128.144,shairulla@sympatico.ca,13691496,000000120664968,5,5,,5
271784,20-OCT-11,19-OCT-11,Jack,,en,76.68.16.173,b.babcock@sympatico.ca,13679768,000000120663014,4,4,,5
271785,20-OCT-11,18-OCT-11,Zaccheus,,en,174.94.19.108,rrrjackson@sympatico.ca,13675878,000000120626453,1,1,the technician not giving me a new password to try and telling me the fault was with windows 7--found out NOT TRUE,2
272278,18-OCT-11,17-OCT-11,Aroua,,fr,174.88.160.65,m.fleury@sympatico.ca,13656978,000000120595300,2,2,"1- lorsque j'ai ouvert windows live ce matin le nom était fredericecharmony@hotmail.fr ????? qui a accès maintenant à mon ordi
2-il y a un icone vérification internet Bell impossible de fermer depuis hier
3- depuis quand devons nous aller sur le serveur de Bell pour effacer nos anciens messages 2183 
4-lorsque j'ouvre Outlook Express j'ai un message AVGXCH32.DL impossible de charger complètement et ce depuis hier
5-je suis déçu que la personne me réponde de la Tunisie
 mais je dois dire par contre qu'elle connaît très bien sa matière et je vais rappeler demain pour faire corriger les # 2 et 4 et faire ajouter Google qui a été enlevé
Je suis retraitée de Bell et c'est certain que ma réponse pour le # 4 sera absolument que je vais recommander Bell, comme je l'ai toujours fait
j'aimerais une réponse SVP pour le # 3 ",5
272279,18-OCT-11,16-OCT-11,Ravi,,en,67.71.148.207,cjlncl@sympatico.ca,13640896,000000120588621,2,2,"The ONE thing? ONE thing? Well, for a start you could stop using meaningless phrases such as ""your recent experience"" when you refer to a telephone call. I find such politically correct euphemisms only serve to insult the intelligence of your customer. You could also study the english language for tips on how to properly word a survey by eliminating the need to repeat the phrase, ""your recent experience"" in subsequent questions. You could also stop ending sentences with prepositions. You could stop sending these banal, self-serving, mindless, and annoying surveys to the proletariat, and actually do some work!  ",2
272280,19-OCT-11,29-SEP-11,Camille,,fr,64.141.106.4,e.mandamiento@sympatico.ca,13442908,000000120225803,5,5,je crois que il aurait étéimpossibel de faire mieux!,3
272281,19-OCT-11,18-OCT-11,Diedra,,en,69.70.181.91,uevangelista@sympatico.ca,13677740,000000120622464,5,5,,5
272282,19-OCT-11,18-OCT-11,Emylie,,fr,174.92.203.60,annemarie.mesa@sympatico.ca,13664700,000000120625686,1,1,Ça fait 3 factures de suite où il y a une erreur. Le préposé me dit qu'il va la corriger et n'en fait rien. La facture suivante comporte une autre erreur.,1
272283,19-OCT-11,18-OCT-11,Irfan,,en,76.67.25.157,barlew2@sympatico.ca,13665084,000000120641219,4,4,more canadian involement,4
272284,19-OCT-11,18-OCT-11,Ahmed,,fr,174.92.203.60,annemarie.mesa@sympatico.ca,13664702,000000120625199,1,1,Erreurs systématiques sur ma facture. Bell ne tient pas ses engagements. Les préposés disent une chose et en font une autre. Le service est pourri et Bell agit en voleur.,1
272285,19-OCT-11,18-OCT-11,Mark,,en,184.145.69.114,e.rosen@sympatico.ca,13667856,000000120626604,4,5,listen well to the client instead of going by script as I had to repeat myself several times.,5
272286,19-OCT-11,18-OCT-11,Houssem,,fr,174.91.58.209,deslandesarts@sympatico.ca,13667274,000000120639721,5,4,"J'ai annulé une demande de nouveau service (FIBE) le 17 octobre 2011 (# de la personne qui m'a confirmé l'annulation: 6045345). Par contre, il semble que les autres services concernés n'aient pas reçu de notification au sujet de cette annulation et cela a entraîné des les problèmes pour lesquels j'ai dû vous contacter le 18 octobre. Le plus indisposant dans cette affaire est que Bell
continue de me téléphoner même en soirée pour que je reprenne le service annulé. À ce que je sache Bell est une compagnie de communication, n'est-ce pas ??? ",4
272287,19-OCT-11,18-OCT-11,Amy,,en,174.88.22.92,iziah20@bell.net,13669826,000000120632456,1,3,"took the time out to listen to your customer before telling them they are wrong, it took me 5 different ppl to see that they were charging incorrectly, and understand that I was a winback customer. I left bell for a reason, and I now know why I left in the first place, I shouldn't have came back after the experience that I had yesterday wasting 2 hours on the phone with 5 different people. Crappy customer service.",1
272288,19-OCT-11,18-OCT-11,Eduardo,,en,70.49.107.5,garryhogan@sympatico.ca,13668704,000000120646990,5,5,keep up the good work,4
272289,19-OCT-11,18-OCT-11,Omar,,en,70.48.210.182,jean.letourneau@sympatico.ca,13670234,000000120631079,1,1,Solve the problem and walk me through the process after to make sure it worked.,2
272290,19-OCT-11,18-OCT-11,Hatem,,en,70.48.210.182,jean.letourneau@sympatico.ca,13670236,000000120632126,5,2,Provide me with the complete solution,2
272291,19-OCT-11,17-OCT-11,Joy,,en,70.54.124.190,gblonghurst@sympatico.ca,13652908,000000120594913,5,4,Nothing!! Joy's English was the best I have heard on  your help line for a  long time.,4
272292,19-OCT-11,18-OCT-11,Ramzi,,fr,174.91.58.209,deslandesarts@sympatico.ca,13667276,000000120638979,5,4,(référence no 120639721) voir commentaire déjà envoyé. Mon appel a dû être répété à cause des temps d'attente.,4
272293,19-OCT-11,18-OCT-11,Jeff,,en,174.89.129.38,hlfalla@bell.net,13669484,000000120635355,4,4,You should not have changed my charges in the first place without any kind of explanation.,4
272294,19-OCT-11,18-OCT-11,Silverious,,en,74.15.93.106,dphorobin@bell.net,13667688,000000120624324,5,5,Nothing,5
272295,19-OCT-11,18-OCT-11,Nix,,en,69.156.62.95,vkal@sympatico.ca,13677936,000000120627498,5,,"when a person calls and requests to have more GB like I did on Oct 14, they should do their job.  Unfortunaly I had to call again on Oct l8 and find out that the person on Oct 14 did nothing.  Now, from what I understand it has been corrected, will see.  I hope I will not be charged for extra GB because of fault of your agent.  Monica, was excellent. (18/10)thank you",3
272296,19-OCT-11,18-OCT-11,Maria,,en,67.71.37.113,patricia.newton@sympatico.ca,13674566,000000120625814,4,5,"mobile phone is a phone that's not attached, a cell phone is an entire entity, therefore confusion  and that's what took so long to get the code",4
270713,19-OCT-11,18-OCT-11,Joy,,en,65.95.135.128,puttputt@sympatico.ca,13675050,000000120642524,2,2,"Don't pass the buck for the problem to ""not my department"".",2
270714,19-OCT-11,14-OCT-11,Khouloud,,fr,70.51.174.65,cabri2@bell.net,13618312,000000120550006,5,4,,5
270715,19-OCT-11,17-OCT-11,David,,en,64.228.72.102,tlahoud@sympatico.ca,13662510,000000120607245,4,3,,4
270716,19-OCT-11,17-OCT-11,Mohammed,,en,76.64.162.134,edwardlawrence@sympatico.ca,13651944,000000120619667,4,1,"Better internal communications between departments. CCR did not know if there was an email server problem or not and did not know how to find out
",4
270717,19-OCT-11,17-OCT-11,Sudheer,,en,76.64.162.134,edwardlawrence@sympatico.ca,13651946,000000120620295,5,3,CCR did all he could to try to resolve problem..even a follow up phone call !!,5
270718,19-OCT-11,18-OCT-11,Elsy,,en,74.15.79.59,russ.radcliffe@sympatico.ca,13675928,000000120642352,5,5,my name is J Russell Radcliffe and you keep sending mail to j.russell ? 114 Radcliffe Cres RR#1 Lucan Ont N0M 2J0,5
270719,19-OCT-11,17-OCT-11,Radhika,,en,70.54.124.254,selassie@sympatico.ca,13661218,000000120616072,4,4,I had difficulty hearing at times and since the technician had a pronounced accent it was more diffcult to follow instructions.,3
270720,19-OCT-11,18-OCT-11,Ramzi,,fr,76.69.221.12,christianedelhaes@sympatico.ca,13666320,000000120636550,5,5,votre service a la clientele est extraordinaire. Premierement la jeune fille savait exactement quoi faire pour resoudre mon probleme. L'interface du hotmail de Bell était plus que tres lent alors nous avons tout fait basculé sur outlook. Maintenant tout roule sur des roulettes. Et je dois vous félicité d'employer des gens d'autre pays. Cette fois ci c'était la Tunisie. Cela rapproche les diverses nationalités entre elles. Bonne journée!!!!,5
270721,19-OCT-11,18-OCT-11,Mark,,en,70.48.165.54,gbraines@sympatico.ca,13668742,000000120647264,4,4,,5
270722,19-OCT-11,18-OCT-11,Mohamed Nidhal,,fr,174.93.220.65,dlgagiu@sympatico.ca,13667486,000000120643987,4,4,,5
270723,19-OCT-11,18-OCT-11,Liz,,en,69.157.103.9,summer.skill@sympatico.ca,13677008,000000120629355,5,5,,5
270724,19-OCT-11,18-OCT-11,Naim,,fr,65.92.223.65,royer.puig@bell.net,13675848,000000120646354,5,5,Rien car le tehnicien était très patient et il m'a transmis un document de configuration Outlook qu'il a lui même adapté pour me faciliter le transfert de mes courriels. Un grand merci pour ce technicien compétent.  ,5
270725,19-OCT-11,14-OCT-11,Carmen,,en,64.229.66.84,jodi.mcintosh046@sympatico.ca,13622264,000000120555805,2,2,I liked that the person i was talking to said something was wrong with the line. when service came he said he fixed the line and swapped out our modem.He said 2 separate problems.That was Sunday - still having problems - like i am not connected to the internet ???even thought computer says i am connected - before it said it was not connected..  I'm not sure what is going on now?  Better than it was before but still not fixed..,2
270726,19-OCT-11,18-OCT-11,Irving,,en,184.147.126.114,thedelucas@sympatico.ca,13677404,000000120644034,5,5,,5
270727,19-OCT-11,18-OCT-11,Justine,,en,174.93.10.69,jack.oliver@sympatico.ca,13669930,000000120625507,1,1,WHY ASK FOR MY USER NAME AND PASSWORD NOW ..I HAVE FORGOT MY PASSWORD AFTER ALL THESE YEARS SO WHAT DO I DO NOW?,1
270728,19-OCT-11,18-OCT-11,Samia,,fr,67.68.190.180,noella.09@sympatico.ca,13674184,000000120633095,5,4,"Rien de plus.
Ce que je déplore de Bell, c'est que des montants augmentent à tout moment pour les services sans nous en informer à l'avance.
Merci à Samia pour le bon service",3
270729,19-OCT-11,18-OCT-11,Anne,,fr,65.94.177.153,saltosports@bell.net,13676072,000000120622418,5,5,rien de mieux,4
270730,19-OCT-11,18-OCT-11,George,,en,74.12.185.188,rlevely@bell.net,13675558,000000120642455,4,4,Be proactive as opposed to reactive...our situation has been ongoing for over 4 months,3
270731,19-OCT-11,18-OCT-11,Cath,,en,74.12.185.188,rlevely@bell.net,13675560,000000120641713,5,5,"Given the best price, the right price from the beginning and be proactive when promotions become available as opposed to the customer finding out the competition is so much better out of the gate.  I know its about making money as a business, by loyalty does go both ways.",4
270732,19-OCT-11,18-OCT-11,Keith,,fr,174.88.91.119,starsx2@sympatico.ca,13676856,000000120647083,5,5,pas a se moment hier soir,5
270733,19-OCT-11,17-OCT-11,Saadullah,,en,50.101.140.129,ejcurley@sympatico.ca,13651980,000000120621120,4,4,,4
270734,19-OCT-11,18-OCT-11,Hussain,,en,76.70.49.242,kenstout@sympatico.ca,13671286,000000120633441,2,1,support Thunderbird email client and others besides your limited group from Microsoft,3
270735,20-OCT-11,18-OCT-11,Alvaro,,en,65.95.133.63,nassau01@bell.net,13673914,000000120647129,4,3,CUT DOWN ON DELAY GETING TO A SERVICE REPRESENTATIVE _ TOOK ME ALMOST 30 MINUTES TO GET TO ONE.,4
270736,18-OCT-11,14-OCT-11,Preethi,,en,70.54.81.232,davepage@sympatico.ca,13619332,000000120550199,4,4,,4
270737,18-OCT-11,17-OCT-11,Janmar,,en,76.69.149.120,ezanetti@sympatico.ca,13652282,000000120597629,4,,"email me the reference documentation.
What it says and what usually happens are two different things",
270738,18-OCT-11,17-OCT-11,Carlos,,en,70.52.229.140,tomhcsturdy2@sympatico.ca,13662570,000000120615730,4,4,,4
270739,18-OCT-11,13-OCT-11,Jean,,en,76.64.150.214,hoys@bell.net,13608282,000000120526556,5,5,The wait time before I was able to speak to someone and complete my inquiry apx. 30 min from start to finish,4
270740,18-OCT-11,17-OCT-11,Amine,,fr,76.64.252.100,vanbu@sympatico.ca,13662860,000000120615011,4,4,,5
270741,18-OCT-11,17-OCT-11,Mario,,fr,184.144.172.149,marilyne.deluze@sympatico.ca,13657408,000000120608911,5,5,rien de plus,5
270742,18-OCT-11,16-OCT-11,Drew,,fr,69.159.91.11,syrioux@sympatico.ca,13646876,000000120581093,4,5,J'ai été très agréablement surprise de constater que Bell avait des techniciens de disponible le dimanche. Avoir un internet fonctionnel est indispensable pour moi car il me sert en autre d'outil pour mon travail.,4
270743,18-OCT-11,17-OCT-11,Achref Badii,,fr,76.71.191.252,minoune18@bell.net,13658196,000000120607155,4,4,"pour illiminer bien des troubles;; avoir effectuer la remise en service tel que demander,,le ou vers le 10 octobre..",4
270744,18-OCT-11,15-OCT-11,Aymen,,fr,174.92.225.219,gilles.sanscartier003@sympatico.ca,13632602,000000120568894,5,5,,5
270745,18-OCT-11,04-OCT-11,Shinoj,,en,67.68.32.243,glaser.j@sympatico.ca,13503280,000000120340969,3,3,"Spoke to Shinoj, conf No. 120340969. He said I would hear back from his super. I have not heard back yet but I understand Bell is doing something to block spammers/spoofers. Please confirm or tell me what I need to do to prevent the problem I had.  Thanks  John
The answer to #4 should not be compulsory since I am expecting to hear back from Bell as exlained above.  J",3
270746,18-OCT-11,17-OCT-11,Martina,,en,69.159.85.50,robedomi@bell.net,13660460,000000120596665,5,5,,4
270747,18-OCT-11,17-OCT-11,Silvia,,en,70.49.11.97,castretten@sympatico.ca,13649998,000000120611462,4,4,,4
271263,20-OCT-11,19-OCT-11,Mohamed Ali,,fr,70.31.237.116,aurelel@sympatico.ca,13679732,000000120655097,5,5,,5
271264,20-OCT-11,05-FEB-11,Kaouther,,fr,184.144.179.103,stpierre3565@bell.net,10944754,000000114891291,4,3,"Vs avez très bien répondu a ma demande, cependant,il m'est encore très difficile d'accéder a mon compte de Bell, il y a je ne sais quoi qui m'en empëche, ",4
271265,20-OCT-11,05-OCT-11,Asir raja,,en,67.70.17.164,richard.lavergne@sympatico.ca,13523638,000000120351638,3,1,"Fix my speed issues... I should be getting between 5 and 6 MB download, but ever since Bell switched my SlipStreem moden out for a 2Wire I am only getting 1 to 2 MB. When speeking with the Bell tech he put me on hold and then did something to my network. When he came back he stated that he did see problem and made a change. My speed was fixed, but has since slowed down again. I'm a computer technician and have checked all of my systems for viruses and malware. They are clean! This is an issue with Bell that needs to be fixed otherwise I need to find another ISP.",1
271266,20-OCT-11,19-OCT-11,Ahmed,,en,199.212.81.2,nathalie_lalonde7@sympatico.ca,13689068,000000120653283,4,4,,4
271267,20-OCT-11,19-OCT-11,Victoria,,fr,76.67.203.122,pierre.lalonde6@sympatico.ca,13689890,000000120657548,5,5,,4
271268,20-OCT-11,19-OCT-11,Kishore,,en,76.67.98.195,ltweqret@sympatico.ca,13687270,000000120662360,3,1,"This is the third time contacting your trchnician, with no positive results, I do not want to connect to MSN, the tecnician said I would get a call back this morning @ 10:00AM, hopefully this problem can be cleared up. also why cant I speak with a Bell Representative in lieu of going directly to a technician, very difficult communicating. Thannk You",4
271269,20-OCT-11,19-OCT-11,Ryan,,en,184.145.84.124,cchoma@sympatico.ca,13680956,000000120655743,5,4,Lower my bill price more,4
271270,20-OCT-11,19-OCT-11,Jaime,,en,67.70.95.213,gbroden@sympatico.ca,13683532,000000120665989,1,2,"the connection was poor and I could not hear the bell person
",3
271271,20-OCT-11,19-OCT-11,Luis,,en,174.92.104.39,nscripa@sympatico.ca,13689336,000000120659116,2,2,fix my internet,2
271272,20-OCT-11,19-OCT-11,Tarek,,fr,67.71.71.75,jmveilleux@sympatico.ca,13685492,000000120664941,5,5,,5
271273,20-OCT-11,19-OCT-11,Ghorden,,en,64.228.89.194,haagmansaq@sympatico.ca,13684074,000000120665434,5,4,,5
271274,20-OCT-11,18-OCT-11,Vincent,,en,69.157.127.106,rshepherd@sympatico.ca,13675882,000000120621686,5,4,"Reduce the time required to stay on line until an agent becomes available!

Hire agents that have no foreign accent so that an elder can understand then without having them ""say again"" ...",4
271275,20-OCT-11,25-SEP-11,Edwin,,en,76.64.37.238,megababs@sympatico.ca,13392522,000000120128666,3,3,"It is very difficult to understand the rep on the other end of the phone. This is not just a generalization, but consistent.",3
271276,20-OCT-11,18-OCT-11,Umesh,,en,69.158.116.219,robert.weeks2@sympatico.ca,13675630,000000120628562,5,4,nothing comes to mind.,4
271277,20-OCT-11,19-OCT-11,Eleanor,,en,184.151.63.223,vhouse4@sympatico.ca,13693010,000000120657568,1,1,Any feedback at all would help...As yet the Only response I've had is this stupid survey..and still no Internet !!! ,2
271278,20-OCT-11,19-OCT-11,Jorge Alberto,,en,209.82.37.18,gryclark@sympatico.ca,13683964,000000120648918,5,4,,4
271279,20-OCT-11,19-OCT-11,Eric,,en,74.198.9.201,audubon@sympatico.ca,13679724,000000120670246,2,1,"Give a date, stick to it and finish the issue.
Trouble is two weeks old and need to be completed. We pay for a deadicated line just for the Internet and fibe 25 and are getting no better than dialup connection. Always get new person and have to start from scratch every time",3
271280,20-OCT-11,19-OCT-11,Suraj,,en,174.95.143.53,garyshields00@sympatico.ca,13683490,000000120648432,5,5,,5
271281,18-OCT-11,16-OCT-11,Balaji,,en,208.97.119.234,kkassfeldt@sympatico.ca,13643664,000000120581205,4,5,,4
271282,18-OCT-11,17-OCT-11,David,,en,76.67.44.216,l_arcaro@bell.net,13655992,000000120615054,1,1,"David was informative, however, he sent me to a different dept. - 1 hour later, I was still holding - ended up hanging up. I've been having problems with the internet connection for the last 5 days - I finally have 2 lights lit up.  I asked to be transferred to someone that could assist me in your new Wireless  4G Netgear Turbo Hub as my neighbour was contacted by Bell & gave him this new system free.  I called Bell today and told me its not free - how is that possible. I was told that I should have been contacted by now re: this new system; no one has called me.  We are bundled up with Bell & would like to continue this if we could resolve this matter.",3
271283,18-OCT-11,13-OCT-11,Mathew,,fr,70.29.216.50,yveberdl@sympatico.ca,13616320,000000120525610,4,3,,4
271284,18-OCT-11,14-OCT-11,Hemavathi,,en,67.68.206.103,mstaples@sympatico.ca,13624990,000000120556875,2,3,have people who can properly speak english,1
271285,18-OCT-11,17-OCT-11,Asma,,fr,74.14.208.160,frenette.annie@bell.net,13652738,000000120596691,5,5,,5
271286,18-OCT-11,17-OCT-11,Bradley,,fr,70.51.201.137,renaldlapointe@sympatico.ca,13660228,000000120612548,4,2,Cause d'un délai de 24 a`72 heures du à l'instalation du file optique à la maison,4
271287,18-OCT-11,17-OCT-11,Belhassen,,en,174.92.84.162,aime.trudeau@sympatico.ca,13648236,000000120600594,4,5,,5
271288,18-OCT-11,17-OCT-11,Henry,,en,70.30.5.104,ilienshaun@sympatico.ca,13653918,000000120620807,5,5,,5
271289,18-OCT-11,14-OCT-11,Patrick,,fr,69.157.130.25,y.rossignol@sympatico.ca,13628818,000000120553497,4,4,"RIEN, TOUT À ÉTÉ FAIT SOIT QU'UN TECHNICIEN PASSE À LA MAISON.",5
271290,19-OCT-11,18-OCT-11,Kevin,,en,174.95.53.197,ameera.a@sympatico.ca,13664470,000000120645999,5,5,Nothing what so ever,5
271291,20-OCT-11,19-OCT-11,Estephania,,en,76.67.98.195,ltweqret@sympatico.ca,13687266,000000120653826,3,1,"Resolve the problem. I could not connect to Sympatico, my home page, and the technician hooked me up with Fox Fire, which I dont want. I lost some of my favorite, very important ones.and have not had a problem with Sympatico at all in the past, maybe a few small ones, but this one is serious to me. Please get this problem rectified.",4
271292,20-OCT-11,19-OCT-11,Brittney,,en,67.71.36.97,wconiam@sympatico.ca,13693185,000000120655147,5,4,having looked after it previously,3
271293,20-OCT-11,19-OCT-11,Hema,,en,70.53.20.6,plscammell@sympatico.ca,13689963,000000120653643,5,4,,4
271294,20-OCT-11,19-OCT-11,Satish,,en,64.231.212.168,stanmargkraft@sympatico.ca,13692004,000000120663509,4,4,,4
271295,20-OCT-11,19-OCT-11,David,,en,70.49.83.224,namwob@sympatico.ca,13689006,000000120652101,5,5,,5
271296,20-OCT-11,19-OCT-11,Melvin,,en,69.157.167.161,scrosby@sympatico.ca,13691366,000000120652938,4,5,,4
271297,20-OCT-11,19-OCT-11,Kanchumarthi,,en,76.64.197.232,mcnelly@sympatico.ca,13688140,000000120667554,5,4,,3
271298,20-OCT-11,19-OCT-11,Alexandra,,en,64.228.72.251,lmfedyuk@sympatico.ca,13687108,000000120673378,5,5,,5
271299,20-OCT-11,19-OCT-11,Edwin,,en,65.93.207.19,g.hoffman@sympatico.ca,13683394,000000120648672,4,4,unable to put it into words right now.,3
271300,20-OCT-11,19-OCT-11,Ahmed,,fr,76.71.181.90,dex-@bell.net,13682132,000000120671463,5,5,,5
271786,20-OCT-11,19-OCT-11,Valerie,,en,64.231.180.194,gtmar3@bell.net,13683994,000000120665513,5,4,Various technicians had changed the passwords and services so often i was not sure where I was at and the service was not working. Eduardo(?) gave excellent help. Salvado helped me understand why the service was not disconnecting. he helped me resolve the problem with a power bar when i'm working off line.,4
271787,20-OCT-11,19-OCT-11,Marvin,,en,74.14.159.191,peter.fisher@sympatico.ca,13689756,000000120662512,5,5,nothing,5
271788,20-OCT-11,19-OCT-11,Pau,,en,64.229.4.30,swastik.ray2@sympatico.ca,13692216,000000120655371,5,4,,4
271789,20-OCT-11,19-OCT-11,Nizar,,fr,204.101.237.139,beauchamp.diane@sympatico.ca,13679996,000000120662922,1,1,J'étais tellement  inconfortable à cause  de l'attitude du conseiller  que j'ai décidé  de terminer  l'appel et de rappeler une autre fois ce qui fait que  mon nouveau  portable n'est  pas encore protégé par la sécurité  de Bell.  C'était très étrange  comme  communication .,1
271790,20-OCT-11,18-OCT-11,Maurice,,en,76.67.202.233,arakafafian@sympatico.ca,13664772,000000120623025,1,1,"Pay attention to what customer is saying. Also your phone system is messed up, you hung up the phone on me twice had to phone in again and repeat everyting",1
271791,20-OCT-11,18-OCT-11,Hatem,,en,76.67.202.233,arakafafian@sympatico.ca,13664774,000000120623762,1,1,"Your reps have no clue what they are doing, they trasnfered me around to 6 people how in turn each stated that I was at the wrong department. My call was dropped by your agent at around 11pm after an hour and a half with still no resolution, you guys are a joke.",1
271792,20-OCT-11,19-OCT-11,Linda,,en,184.145.73.149,ben.hb@sympatico.ca,13680058,000000120668433,5,5,"Nothing
It was a pleasure dealing with Linda",5
271793,20-OCT-11,19-OCT-11,Nicholas,,en,174.89.242.170,bconverse@sympatico.ca,13679960,000000120673136,5,5,"Can't think of anything. I had alreading narrowed down the problem and your representative was then able to readily identify the source of the trouble.
Thanks.",5
271794,20-OCT-11,19-OCT-11,Satish,,en,64.26.155.230,rrackham@sympatico.ca,13690972,000000120650190,5,4,,5
271795,20-OCT-11,19-OCT-11,Linda,,en,65.92.98.21,lizzie7@sympatico.ca,13687064,000000120673690,5,5,Nothing-it was fine.,5
271796,20-OCT-11,19-OCT-11,Dilip,,en,69.158.134.142,blrodgers@sympatico.ca,13680314,000000120660773,5,5,,5
271797,20-OCT-11,19-OCT-11,Rodolfo,,en,184.146.131.232,hefalump83@bell.net,13684232,000000120650653,5,5,"Bell Canada technician should have warned me that Cogeco was blocking my connection
",4
271798,20-OCT-11,19-OCT-11,Ines,,fr,174.92.225.45,dorisboucher069@sympatico.ca,13682438,000000120658712,5,5,,5
271799,20-OCT-11,18-OCT-11,Cindy,,fr,70.48.118.254,fortin-doyon@sympatico.ca,13668442,000000120631238,4,4,,4
271800,20-OCT-11,18-OCT-11,Josi,,en,76.64.57.71,mckenzieatlisa@sympatico.ca,13672984,000000120630686,5,4,Nothing,5
271801,20-OCT-11,18-OCT-11,David,,en,74.14.1.43,keith.daniels@sympatico.ca,13671228,000000120646962,1,1,There would be a lot more than one thing,1
271802,20-OCT-11,18-OCT-11,Sabha,,en,64.231.164.176,fheesbeen@sympatico.ca,13668392,000000120638821,5,5,"I don,t think it could have gone better, everything was done professionally and in a timely fashion.

Thank-you
",5
271803,20-OCT-11,18-OCT-11,Christopher,,en,184.147.4.157,jlmcm@sympatico.ca,13670534,000000120628393,5,5,,5
271804,20-OCT-11,19-OCT-11,Deo,,en,159.33.10.92,tjr_tjr@sympatico.ca,13692648,000000120662725,4,3,,4
271805,20-OCT-11,18-OCT-11,Jeffery,,en,74.14.1.43,keith.daniels@sympatico.ca,13671230,000000120646870,1,1,Lot more than one thing,1
271806,20-OCT-11,19-OCT-11,Raj,,en,76.64.104.158,n.almutter@sympatico.ca,13688932,000000120672263,5,5,,5
271807,20-OCT-11,19-OCT-11,Nadyn,,en,69.159.185.187,fvblack@sympatico.ca,13683380,000000120671032,1,3,"Waited 16 minutes for an agent, discovered that I was overcharged by 100 dollars and was disconnected before the problem was resolved. Disgusting service. Called again the next morning and sorted out the problem.",1
271808,20-OCT-11,19-OCT-11,Hugo,,en,70.50.184.98,marygemmell@bell.net,13687980,000000120670690,5,5,wait time to speak to someone  Hugo was very pleasant and helpful it would be our pleassre to deal with him anytime,4
271809,20-OCT-11,19-OCT-11,Salvador,,en,70.53.147.166,briankravitz@sympatico.ca,13680510,000000120659244,5,5,Nothing,5
271810,19-OCT-11,18-OCT-11,Mitchell,,en,174.91.82.121,charleslim@sympatico.ca,13666190,000000120641232,5,4,"The following personnel that I dealt with before Mitchell should be fired or removed from the team to eliminate aggravations to customer or even losing loyal customers as a result of their unprofessionalism and poor listening skills. These pathetic personnel should be fired immediately or gravely reprimanded. They merely do not the calibre of a good manager.
These pathetic personnel of bell are:
(1)  Khin - EX93714 (Philippines)
(2)  Enzo - Supervisor (Philippines)
(3)  Greg Price - Manager (Ottawa)
(4)  David Conlin - Manager (Ottawa)

If management do not removed them they should be re-assigned to lesser than a clerical position. They definitely do not possess the material or ability of a supervisor or manager.
Your immediate attention is greatly appreciated to earn customer's support or loyalty. ",3
271811,19-OCT-11,18-OCT-11,Med Ali,,fr,184.145.150.205,afages@sympatico.ca,13664178,000000120646579,5,5,"Patience et gentillesse très appréciés de la part de l'employé.
Merci",5
271812,19-OCT-11,18-OCT-11,Anis,,en,70.29.234.184,shellard@bell.net,13676474,000000120640535,5,5,,5
271813,19-OCT-11,13-OCT-11,Gerardo,,en,174.95.8.79,lsebek@sympatico.ca,13610706,000000120538130,2,1,Assist in resolving my problem,1
271814,19-OCT-11,17-OCT-11,Lobna,,fr,70.26.191.74,dazy38@sympatico.ca,13651164,000000120609591,2,4,"Je dois appeler à chaque mois pour rectifier des erreurs de facturation  de votre service de comptabilité.  À chaque fois, je dois répéter la même chose et perdre une heure de mon temps à répéter et répéter encore les rabais que vous m'avez fait.  C'est très déplaisant, je perds mon temps avec Bell. Vous avez plusieurs troubles de communication entre vos services.  Attention, vous allez perdre vos clients.  ",2
271815,19-OCT-11,18-OCT-11,Med Anis,,fr,64.229.74.218,rtheriault@bell.net,13675910,000000120630690,5,4,rien de plus merci,4
271816,19-OCT-11,18-OCT-11,David,,en,74.12.3.179,jshannon7@sympatico.ca,13670906,000000120627293,5,5,"I have had a lot of problems with my Bell Internet service in the past couple of months, for which resolutions seemed to be time-consuming and ineffective. Last week I moved from my house into a condo and once again experienced online difficulties. However, much to my relief...David, the technician with whom I spoke this time was patient, helpful and efficient!  The problems seem to be resolved!  I am grateful and encouraged by this far better service from Bell !  Thank you!     ",4
271817,19-OCT-11,18-OCT-11,Karen,,en,184.146.146.144,arsenia@sympatico.ca,13664814,000000120630396,5,5,the representative did an excellent job.,5
271818,19-OCT-11,18-OCT-11,Travis,,en,50.101.36.90,melsey@bell.net,13673100,000000120634965,4,,,4
272297,18-OCT-11,17-OCT-11,Grace,,en,69.159.44.47,msmadore@sympatico.ca,13658546,000000120608225,1,1,"Fix the problem the first time.  We still have the same problem although I have called numerous times, explained myself numerous times, asked questions, been disconnected from internet numerous times, had the phone conversation disconnected, had chat sessions disconnected, still have the same problem I reported.  Been sent to Apple iPhone - wrong place to go to solve the problem, been told it's mobile issue, internet issue. you name it, I've been told that's what the problem is.  However, at the end of the day, I still pay my bill, the service is not acceptable, my user id is displayed on outgoing email and I am not technical enough to fix it myself.  The issue started when you changed the server to smpthm.  My Internet userid b1yanu85 is displayed on the From field where you would normally see an email address on my email communications from iPhone, and through msmadore@sympatico.ca. That is a security issue for me, the user.  My personal Information User ID for Internet service is somehow mapped into my From field in email.  Why - how do I know? How did that suddenly happen - I don't know, you don't know and no one seems to know how to fix it. Your help people don't know either. So, no, I'm not happy.  And, I can't fix the problem.  Do you happen to know anyone who can help me understand what to do to fix this very serious breach of security and incovenience - not one of my email contacts knows who b1yamu85 is - my emails go in the junk box because no one knows what it means.  ",2
272298,18-OCT-11,17-OCT-11,Sowjanya,,en,70.50.175.80,valberts@sympatico.ca,13662828,000000120618890,4,4,,4
272299,18-OCT-11,17-OCT-11,Sana,,en,70.52.60.3,michel.leroux2@sympatico.ca,13658022,000000120605730,5,5,,4
272300,18-OCT-11,14-OCT-11,Ashwini,,en,69.156.91.114,harlenmus@sympatico.ca,13621208,000000120540126,4,4,"I did not realize I would require a new modem and had some difficulty in connecting it. Also, My user ID was rejected because I used capital letters which I had previously understood to be OK.  Therefore it cost me a visit even though I was able to connect the new modem myself.",4
272301,18-OCT-11,17-OCT-11,Elsy,,en,76.68.93.110,deleteman23@bell.net,13651304,000000120609572,5,5,Everything was ok Norbert,5
272302,18-OCT-11,17-OCT-11,Manoranjith,,en,74.15.98.51,tdkam@bell.net,13662274,000000120597721,5,5,nothing,5
272303,18-OCT-11,17-OCT-11,Krishidhar,,en,174.88.54.227,bullseye10x@sympatico.ca,13649752,000000120602392,5,5,,5
272304,18-OCT-11,11-OCT-11,Emna,,fr,69.156.17.111,alice.bonin@sympatico.ca,13573776,000000120468009,5,4,Non,4
272305,19-OCT-11,18-OCT-11,Nischal,,en,70.49.216.101,lr.beaulieu@sympatico.ca,13672214,000000120646555,5,5,,5
272306,19-OCT-11,18-OCT-11,Shinoj,,en,70.48.163.104,pccnn@sympatico.ca,13674676,000000120626480,3,4,I am not sure if it was 'Shinoj'.   But I first spoke to a lady.   I had to wait for about 20min. before someone came on the line.   Eventually the lady put me on to tech. service.   This then may have been Shinoj.   He seemed to help solve the situation.  ,4
272307,19-OCT-11,18-OCT-11,James,,en,70.48.163.104,pccnn@sympatico.ca,13674674,000000120638075,5,5,,5
272308,19-OCT-11,18-OCT-11,Guy,,en,74.14.163.209,theresebernier@sympatico.ca,13677438,000000120622813,5,5,,5
272309,19-OCT-11,18-OCT-11,Joy,,en,74.14.180.67,j.steele052@sympatico.ca,13669872,000000120642784,3,,"As my issue is as yet unresolved (pending delivery of a modem that I should already have received), it is hard to say. The agent I spoke with was very polite and did her best. We'll see",3
272310,19-OCT-11,18-OCT-11,Reina,,en,70.27.62.180,dr.janet@sympatico.ca,13667702,000000120647360,4,3,I would have liked her to explain to me better what the issue was from or could have been from so that I better understood what happened and why we needed to make a change,4
272311,19-OCT-11,18-OCT-11,Sihem,,fr,174.94.109.45,c13extra@sympatico.ca,13665790,000000120629466,3,5,Comprendre mieux le langage de la superviseure sans avoir à toujours la faire répéter,5
272312,19-OCT-11,18-OCT-11,Joy,,en,70.29.154.83,samcyn@sympatico.ca,13676088,000000120625334,4,5,,4
272313,19-OCT-11,18-OCT-11,Adnene,,fr,76.64.147.63,gutierrez.rodrigo@sympatico.ca,13669188,000000120623208,5,5,Rien,3
272314,19-OCT-11,18-OCT-11,Vikram,,en,65.93.119.151,nlitke@sympatico.ca,13674156,000000120637101,5,5,,5
272315,19-OCT-11,16-OCT-11,Alfredo,,en,70.31.63.201,agnes.mcauley@sympatico.ca,13639712,000000120592527,2,4,I gave my address and it still did not have the correct postal code or PO Box. He told me it would be delivered by Canada Post and it was delivered to my house byCourier. I don't have any choice not to use Bell as I do not have cable in my area. ,3
272316,19-OCT-11,18-OCT-11,Sarry,,en,184.147.120.69,nwaugh@sympatico.ca,13674294,000000120623999,1,1,I expected you would have been able to help with the question since it was a Bell product I was using.,2
272317,20-OCT-11,19-OCT-11,Pradeep,,en,184.146.2.35,rob7mad@sympatico.ca,13690674,000000120672480,4,4,,4
272318,20-OCT-11,19-OCT-11,Khan,,en,184.146.170.177,doubledf@sympatico.ca,13682458,000000120662372,3,1,I did have some trouble understanding the person I spoke to although he was thorough and trying hard and beyond his control I was not given a time when the internet problem would be resolved.,4
272319,20-OCT-11,19-OCT-11,Sam,,en,69.158.81.249,hehilgen@sympatico.ca,13684236,000000120655355,5,4,I am satisfied subject to the follow up in three days as to the reasons for the excessive internet usage above my normal usage of about 15Gb starting September 21st,5
272320,20-OCT-11,19-OCT-11,Jose,,en,70.27.87.245,mike.rasmusson@sympatico.ca,13688453,000000120659110,4,4,Let me know that my existing mailbox had been wiped out and reset to a new status. A prospective employer was unable to leave a message and I didn't know until I was reached directly. Your rep corrected this. Your automated service was the problem.,4
272321,20-OCT-11,19-OCT-11,Jose,,en,184.145.106.76,lewis.perelmutter@sympatico.ca,13686870,000000120668020,3,2,she was supposed to followup.never did,3
272322,20-OCT-11,18-OCT-11,Kishore,,en,74.14.86.204,raylalonde1@sympatico.ca,13675234,000000120633060,3,2,Shown more patience & friendliness like I have always received with other representatives.,4
272323,20-OCT-11,18-OCT-11,Venkatesh,,en,74.14.86.204,raylalonde1@sympatico.ca,13675236,000000120633236,4,4,,4
272324,20-OCT-11,19-OCT-11,Gilberto Jose,,en,67.70.81.15,hughmarion@sympatico.ca,13684434,000000120667668,5,5,nothing,4
272325,20-OCT-11,19-OCT-11,Krishnan,,en,174.93.20.132,denis89@sympatico.ca,13682032,000000120657183,5,4,,5
272326,20-OCT-11,19-OCT-11,Kumar,,en,70.29.31.60,h.henderson@sympatico.ca,13684058,000000120652396,3,2,"The result was that the sympatico.ca website could not be accessed. This problem was left hanging as being a sympatico issue. I was not told how it would be resolved, and feel that this result was a problem as two days later I still cannot get access to sympatico and my query to their customer service has not been answered.  As sympatico was the server I was given when I signed up for high speed through Bell, I feel that Bell should be able to resolve the problem.",3
270748,18-OCT-11,17-OCT-11,Melvin,,en,74.14.17.221,jzep@sympatico.ca,13655358,000000120596799,5,5,"Nothing this time.  Melvin knew exactly what he was talking about but the guy I got before him, needs help!  I didn't catch his name.  I spent 40 minutes with him and he couldn't figure out what the problem was so he hung up on me.  It actually worked about to my benefit 'cause when I got Melvin he was quick...give him a raise!",5
270749,19-OCT-11,14-OCT-11,Khan,,en,198.103.104.11,rytal@sympatico.ca,13626820,000000120544743,5,5,,5
270750,19-OCT-11,18-OCT-11,May,,en,66.11.94.49,ryanpimenta@sympatico.ca,13675956,000000120643899,3,3,The entire call took 45 minutes of my time of which the first 15 mins was on hold until an agent came online. The agent then took 20 minutes to resolve 2 issues and then transferred me to the bundles dept. where I was holding on for another 10 mins until I got fed-up and hung up. I think that Bell needs to value their customers' time.,1
270751,20-OCT-11,19-OCT-11,Iris,,en,69.157.167.223,ron.hudd@sympatico.ca,13690864,000000120667662,4,4,"The lady was very nice, but I had trouble at times understanding her when she asked me to do something.",5
270752,20-OCT-11,19-OCT-11,Haley,,en,76.69.132.149,ddbrownn1@sympatico.ca,13681936,000000120659002,3,4,People on the phone should be aware of account issues.  I got several different stories on why my bill read as it did.  No one seemed to know the real reasons.,1
270753,20-OCT-11,19-OCT-11,Sofien,,fr,174.93.237.230,7.gagnon@bell.net,13678476,000000120662583,5,5,,5
270754,20-OCT-11,19-OCT-11,Daniel,,en,70.26.187.106,davidadnum@sympatico.ca,13681838,000000120671641,5,4,It would help if the connection to the agent was faster had quite a long wait for a representative to bcome available.,5
270755,20-OCT-11,19-OCT-11,Srinivasan,,en,76.69.16.4,monishaw.vinoo@bell.net,13688706,000000120663141,3,4,could have known the answer to the question on a more timely manner. seemed unsure of himself at times.,4
270756,20-OCT-11,19-OCT-11,Ganesh,,en,213.220.85.188,bev.spriel@sympatico.ca,13680126,000000120648348,1,1,"1.  The problem is still unresolved.  I spoke to a Manager at 7:00 who was going to look into my problem and call me back.  No one has called me back and now I am in Iceland. My phone takes messages and not messages.

2. Technicians need to be able to speak and understand english.  I do not know if this was a language competency issue or it was because I am a female.  The technician did not listen or understand what I was saying.

2.  I am in a worse situation than when I contacted the technician for assistance.  Now I have NO internet.  

3.  I will return on the 24th if this issue is not resolved by the 25th I will be looking for a new service provider.  I have always been a Bell customer.  This is extremely sad.

4.  I am self-employed and this situation is costing me money.  I am responding to this survey through online access at a hotspot in Reykajavic.",1
270757,20-OCT-11,12-OCT-11,Karen,,en,64.231.214.229,jweremi@sympatico.ca,13596160,000000120507432,5,5,,5
270758,20-OCT-11,16-OCT-11,Sushil,,en,70.50.91.227,lizbetts@sympatico.ca,13644044,000000120585065,1,1,I was on hold for approx 20 minutes andf noone ever came back. I was eventually cut off and hence I placed another phonbe call to you at approx 2:15,1
270759,20-OCT-11,16-OCT-11,Sebastian,,en,70.50.91.227,lizbetts@sympatico.ca,13644042,000000120585958,2,1,This was a return phone call because I was cut off after the first one. I had to go through all the steps again and then finally I had to leave for work. I was told she would call me back at 10:30 that night and I have never heard back. Finally my internet would not work at all for 3 days and I now just have it back. The purpose of my call was to increase the speed. Apparently it should be at 2000 and is only 794!!!!!,1
270760,20-OCT-11,19-OCT-11,Juliio,,en,64.229.81.131,nancy.mcgregor016@sympatico.ca,13689016,000000120666526,4,3,,4
270761,20-OCT-11,16-OCT-11,Nizar,,fr,69.156.74.16,andreretraite@sympatico.ca,13639928,000000120583872,4,4,Le cout de l'abonnement est cher a coté de videotron,4
270762,20-OCT-11,19-OCT-11,Hema,,en,64.231.149.37,mikej.brady@sympatico.ca,13688482,000000120672887,5,4,Expain why the need for a password was required when I have'nt entered one in the pasttwo years??,5
270763,20-OCT-11,19-OCT-11,Jamel,,fr,38.127.66.242,lesouc@sympatico.ca,13686862,000000120671481,4,5,"Jamal a été très gentil et poli,
Étant à Tunis, j'avais parfois de la difficulté à entendre.Mais Jamal répétait les informations avec gentillesse.",5
270764,20-OCT-11,19-OCT-11,Xenia,,en,70.29.234.206,inga@sympatico.ca,13684572,000000120673416,5,5,,5
270765,20-OCT-11,18-OCT-11,Lobna,,fr,76.68.165.102,gillessoucie@sympatico.ca,13668930,000000120638536,5,5,rien,4
270766,20-OCT-11,18-OCT-11,Adnan,,en,70.26.23.157,lenburnstein@sympatico.ca,13671826,000000120628964,4,5,2 days to receive a power cord by courier is too long to go without Internet.  A faster delivery system is necessary.,4
270767,21-OCT-11,20-OCT-11,Melvin,,en,70.30.68.118,tm3@sympatico.ca,13707450,000000120681855,5,4,good work.  keep it up.,5
270768,21-OCT-11,20-OCT-11,Kali,,en,24.146.20.246,rjntakacs@sympatico.ca,13705576,000000120677498,4,1,In trying to resolve my issue of cancelling my internet since February I have spent hours of my time shuffled around and put on hold so many times it is ridiculous!!!!!  Bell says they have resolved the issue but according to simple math it is NOT resolved and I very angry.  If is is not resolved soon I will be cancelling my phone service too and NEVER deal with Bell again.,1
270769,21-OCT-11,20-OCT-11,Denis,,en,24.146.20.246,rjntakacs@sympatico.ca,13705574,000000120677082,3,1,The representative was very nice but I would have liked to talk to a supervisor because I have been trying to solve my issue for 6 months now!!!  I find out I have to write a letter to an office in Ottawa - unbelievable that such a simple solution cannot be resolved.  So tired of huge billion dollar corporations forcing consumers to jump through so many hoops to solve a simple problem.,1
270770,21-OCT-11,20-OCT-11,Luke,,en,174.95.55.245,andzik@sympatico.ca,13694660,000000120697191,5,5,All was perfect. The CCR took time to resolve my problem. He was very helpful.  ,5
270771,21-OCT-11,20-OCT-11,Venkat,,en,69.158.132.69,jack016@sympatico.ca,13699998,000000120685672,1,,Couldn't understand both people their English and speed of talk were way to garbled and whatever. ,3
270772,21-OCT-11,20-OCT-11,Shakeel,,en,174.91.45.104,mary127@sympatico.ca,13702868,000000120684935,5,5,,4
270773,21-OCT-11,20-OCT-11,Reuben,,en,174.91.45.104,mary127@sympatico.ca,13702870,000000120695141,4,4,,4
270774,21-OCT-11,20-OCT-11,Vladimir,,fr,184.144.177.187,lgendraeau@sympatico.ca,13701866,000000120678609,4,4,,4
270775,21-OCT-11,20-OCT-11,David,,en,70.49.82.224,charles111@sympatico.ca,13696322,000000120677020,5,5,Nothing,3
270776,21-OCT-11,20-OCT-11,Ridha,,fr,174.95.238.114,annie.brochu@sympatico.ca,13694742,000000120694413,4,4,"cette fois tout à bien été, en espèrant que le problème soit résolu puisque j'ai appelé 3 fois pour le même problème",4
271301,20-OCT-11,19-OCT-11,Ricardo,,en,69.159.9.183,lilguy@sympatico.ca,13686928,000000120672021,1,1,fixed problem,3
271302,20-OCT-11,19-OCT-11,Danny,,en,64.228.145.108,janet.godin@sympatico.ca,13684894,000000120652915,4,4,Sometimes Danny spoke so quickly I had to ask him to repeat things.   But Danny was perfectly polite!,4
271303,20-OCT-11,19-OCT-11,Ryan,,en,184.147.119.21,s010@sympatico.ca,13691102,000000120660269,5,5,"My only complaint is there is no direct access to someone in the ""One Bill"" or generally in the billing area, which is where I had my problem.
A ""bundle"" discount which I had received for years simply disappeared without any fore warning. 
The discount appeared in the Television Details portion, but I am told it actually had something to do with my Internet Service.
Ryan was very helpful and although he did not know why the discount of $8.98   (EX-MBLTY-SMPTCO BNDLE ON) simply disappeared after my August 2011 bill, he did say I had not been receiving all of the discounts I had been entitled to through the One Bill Bundle. So I can only guess that I have been paying too much for the past six years that I have been at this house.
Ryan worked to provide some compensation even though he did not understand what happened to my billing, so I certainly appreciate his time and effort. I am somewhat perplexed as to why I verbally had to agree to one year contracts for my home phone and internet service in order to receive a monthly discount (compensation)but I am sure this is some form of Company policy.
As a pensioner, I am on a reduced fixed income but I will certainly take Ryan's advice and pay the total current amount due on my bill, hoping that someone in the billing/accounting area will notice there is an overpayment on my account and will arrange for a credit.",4
271304,20-OCT-11,19-OCT-11,Noureddine,,fr,72.45.123.91,paulinejacob@sympatico.ca,13689658,000000120649077,5,5,Rien tout a été satisfaisant,4
271305,20-OCT-11,19-OCT-11,Salvador,,en,70.31.106.27,artbarb.bax@sympatico.ca,13679624,000000120652943,4,4,I have great difficulty understanding your tech people.,4
271306,20-OCT-11,19-OCT-11,Iris,,en,184.148.64.111,tjpyejorand@bell.net,13692646,000000120653828,4,4,,5
271307,20-OCT-11,19-OCT-11,Juan Carlos,,en,216.208.208.104,pleasantvalley@sympatico.ca,13689948,000000120661103,4,4, ,4
271308,20-OCT-11,19-OCT-11,Wissem,,en,207.219.69.136,mario6687@bell.net,13687808,000000120669467,4,5,Nothing,4
271309,20-OCT-11,19-OCT-11,Andrew,,en,70.49.30.214,brijond@sympatico.ca,13680538,000000120657762,5,5,speed up the answering process,4
271310,20-OCT-11,17-OCT-11,Emely,,en,68.171.234.42,chrisd@sympatico.ca,13650303,000000120615205,5,5,"Have a talk with the two people I had a conversation with about the same thing would have save me a lot of time and gas
",5
271311,20-OCT-11,19-OCT-11,Gilberto Jose,,en,70.26.181.58,howp@sympatico.ca,13684394,000000120666556,5,5,"To my pleasant surprise, NOTHING",5
271312,20-OCT-11,19-OCT-11,Robert,,en,65.92.54.223,lee.emery@sympatico.ca,13686796,000000120658037,5,5,,3
271313,20-OCT-11,08-OCT-11,Mary ruksana,,en,64.229.40.187,ila.scott@sympatico.ca,13554722,000000120425124,3,3,,5
271314,20-OCT-11,08-OCT-11,Oscar,,en,64.229.40.187,ila.scott@sympatico.ca,13554724,000000120429138,4,4,,5
271315,20-OCT-11,19-OCT-11,Kranthi,,en,70.54.134.131,davidson.e@sympatico.ca,13681870,000000120673388,,,"We.re now going to try Rogers, as of this Friday (tomorrow) ... Bell is too slow ... there is far too much throttling given how much money per month you charge for internet plus usage. I'm sick of having to give up completely so often between 4pm and 10pm and come back late at night when traffic and throttling has slowed enough",1
271316,20-OCT-11,21-JAN-11,Bongunza,,fr,184.145.170.103,silvielachaine@sympatico.ca,10757071,000000114545626,5,5,mieux comprendre mes attentes,5
271317,20-OCT-11,12-OCT-11,Priya,,en,70.27.234.199,mikmun@sympatico.ca,13598398,000000120493837,5,5,,5
271318,20-OCT-11,19-OCT-11,Hema,,en,64.231.131.232,dg_gizmo@sympatico.ca,13682150,000000120658431,5,5,,4
271319,20-OCT-11,19-OCT-11,Gautham,,en,76.67.81.45,srose1@sympatico.ca,13691968,000000120648252,5,3,not a thing,4
271320,21-OCT-11,20-OCT-11,Ben,,en,174.91.30.244,bobempringham@sympatico.ca,13695642,000000120691569,4,4,Offered a credit for my 2hours of time invested in getting to the problem.,3
271321,21-OCT-11,20-OCT-11,Stephan,,en,174.93.240.228,joanne.woodard@sympatico.ca,13700658,000000120698030,4,4,I had to call twice the first technician wasn't very helpful at all but this second one Stephan was more helpful and resolved my internet connection issues. ,3
271322,21-OCT-11,20-OCT-11,Brad,,en,67.70.204.18,c.tynan@sympatico.ca,13695958,000000120675288,4,2,Correct the problem,4
271323,21-OCT-11,20-OCT-11,Emmanuelle,,en,70.49.105.103,graceveenema@sympatico.ca,13699136,000000120683849,4,4,"The rep should have been able to activate some sort of credit to my account for the long outage on October 20, 2011.  Instead she had to direct me to call again to accounts and ask for it - very inconvenient but then maybe Bell does that deliberately.",2
271324,21-OCT-11,20-OCT-11,Edgardo,,en,76.69.38.216,johanne55@sympatico.ca,13700718,000000120692861,4,4,The tech's voice kept cutting out. Was hard to hear,5
271325,21-OCT-11,20-OCT-11,Stephen,,en,70.24.166.141,benandsherrill@bell.net,13695336,000000120677470,5,5,I cannot think of anything which could have been done better.  I was very satisfied with the way Stephen resolved my internet problem.,5
271326,21-OCT-11,20-OCT-11,Mario,,en,184.145.6.239,arumph@sympatico.ca,13694920,000000120681569,4,4,nothing,4
271327,21-OCT-11,20-OCT-11,Michelle,,en,69.158.134.56,paul.statz@sympatico.ca,13704602,000000120688127,5,5,none,5
271328,21-OCT-11,20-OCT-11,Tyrone,,en,70.29.89.15,beverley.nathan@sympatico.ca,13695406,000000120688100,5,4,"Tyrone is an excellent representative, he was a tremendous help. 

However, in the past I've had lots of problems with my internet and still do for almost two years and no one can solve or figure it out even after marathon calls to Bell. I've had ""Nerds on Site"" to my home and they say I definitely have a problem with the internet connection. Bell calls and leave either an automated call or they never leave a tele number. 

I absolutely detest speaking with a rep from El Salvador, Manilla, India or any other country (nothing against these fine people) but I want to speak to someone in my own country (shame on Bell) for not hiring support from Canada.",4
271329,21-OCT-11,20-OCT-11,Krishnan,,en,70.27.97.73,l_s_harrington@sympatico.ca,13701600,000000120678737,4,2,"Not sure, but he problem returned.",3
271330,21-OCT-11,20-OCT-11,Abdelhakim,,fr,216.209.225.68,legaulth@sympatico.ca,13701796,000000120682844,2,2,"un deuxième appel avec Marc #           a été nècessaire pour corriger le problème.  merci pour sa patience,son professionalisme et sa compétence.",5
271331,21-OCT-11,20-OCT-11,Mariem,,fr,174.89.214.49,claudettechevalier@bell.net,13696560,000000120677814,4,4,"l,attente moins long",4
271332,21-OCT-11,20-OCT-11,Ali,,en,70.49.127.5,marianne.di@sympatico.ca,13702650,000000120696621,3,1,lost home page said it would  be back in a couple of hours next day still dont have it,
271819,19-OCT-11,05-OCT-11,Mathew,,en,70.31.51.227,john.heldman@sympatico.ca,13519012,000000120364344,5,5,"Explaining my problem to Matthew and giving him my IDs, he promptly proceeded to set up my new computer, ikon and instructions as needed.
The new program is a trifle mor complex than the one I had been used to. So, ocasionally I find myself (hm).
At 82 I am not giving up yet, but is there a paphlet I can acquire to smarten myself up a bit?
Thanks for asking
  John Heldman
",5
271820,19-OCT-11,14-OCT-11,Vikram,,en,184.147.63.143,mtausten@sympatico.ca,13624998,000000120544604,5,4,,5
271821,19-OCT-11,17-OCT-11,Marco,,en,74.14.106.189,roy.scott@sympatico.ca,13660728,000000120618624,4,4,,5
271822,19-OCT-11,18-OCT-11,Cristobal,,en,50.101.237.199,sam.squire@sympatico.ca,13676078,000000120641989,5,4,,5
271823,19-OCT-11,18-OCT-11,Stephanie,,fr,208.111.78.198,vincentsavard@sympatico.ca,13677900,000000120642074,4,4,"Appeler chez Bell est toujours une expérience très désagréable.  Les réponses automatisées et les longues minutes en attentes avant de pouvoir parler a quelqu'un sont très pénibles.
Donc, pour améliorer notre expérience, vous pourriez embaucher suffisamment de personnel pour répondre quand on appel !",1
271824,19-OCT-11,10-OCT-11,Ricardo,,en,69.156.92.201,stephanie.lalonge@sympatico.ca,13572144,000000120453446,5,4,,4
271825,19-OCT-11,10-OCT-11,Estephania,,en,69.156.92.201,stephanie.lalonge@sympatico.ca,13572146,000000120455104,4,4,,4
271826,19-OCT-11,18-OCT-11,Sam,,en,76.66.84.201,warrengarner@bell.net,13678016,000000120633462,4,1,Figure out why my bell bill is more than the quoted price per month.,1
271827,19-OCT-11,18-OCT-11,Nix,,en,69.156.95.7,jillsutton@bell.net,13670444,000000120628620,2,3,"I ordered my service for both phone and internet to be placed on Vacation as of October 31st, my phone was turned off Oct 15th and my internet Oct 18th, I have never had such poor service from a company as I had with Bell Canada. It took until late afternoon on the 18th for my phone to be connected and until 10:00 p.m. on the 19th for my internet. I am paying for this service and I am not very happy about Bell right now in fact you could say I am mad, why when I placed the order for 31st would they disconnect two week early and with no explanation. Poor Poor Service. What makes matters worse, I live in Canada, have my service in Canada, pay my bill in Canada, but when I want to speak to someone in Canada it's impossible I'm speaking to someone halfway around the world who does not even no where Canada is, and then again I guess this is what I pay my money for, I would like to see credit for all of this interuption and the hours that I had to spend on line or on the phone (speaking to people who don't speak English) trying to correct something that Bell did.",1
271828,20-OCT-11,06-OCT-11,Mary Anne,,en,174.91.45.228,scmoore@sympatico.ca,13537218,000000120378407,1,1,Ensure that all reps are helpful. This person was not. I eventually got my contract renewed on Oct18 with two very helpful men.,3
271829,20-OCT-11,17-OCT-11,Ermany,,en,174.89.175.95,vlgenova@sympatico.ca,13663044,000000120614594,4,4,Nothing comes to mind.,4
271830,20-OCT-11,19-OCT-11,Ivette,,en,76.64.10.162,FRED.ST25@sympatico.ca,13678554,000000120666747,5,4,,4
271831,20-OCT-11,20-OCT-11,Peter,,en,70.49.216.188,mikelepage@sympatico.ca,13688490,000000120674190,5,4,,5
271832,20-OCT-11,19-OCT-11,Ericka,,en,76.64.21.104,rmboyd@bell.net,13690637,000000120661213,3,3,"Before I had an email system that was very uncomplicated, and I could reply while looking at the message I,d received... now I don't know know what
I'm doing. The screen fills my monitor
and as I'm new to computers I can' do anything.














received... now don't have",5
271833,20-OCT-11,19-OCT-11,Asra,,en,69.158.133.204,optomistic@sympatico.ca,13689440,000000120672075,1,1,"I have 2 complaints now.Firstoff,my sympatico is still not working.I will admit that the Lady I talked to really did try to help me but it is still not working.
 Also,I got another call from Bell about my high-speed internet being slower than expected,your adjent transferred me to your technical staff,promising that they would answer within a couple of minutes ,after exactly 10 minutes I hung up because no one picked up.Think I have spent well over 40 minutes waiting for them over the past week or so.
 What could you do to improve service,answer the phone.",
271834,19-OCT-11,18-OCT-11,Moncef,,fr,206.47.201.184,fadigermani@bell.net,13668258,000000120642159,5,5,,3
271835,19-OCT-11,18-OCT-11,Chandler,,en,174.95.20.190,hamran@sympatico.ca,13669291,000000120641827,4,5,"When changes are made by phone, they are not immediately updated to the bill and when the bill is sent the changes have yet to be made, and another call is required to correct the bill. This has happened on several occasions and bell has not accurately made updates to the bill without us having to call back again to make the changes that should have already been made.  Thank You",4
271836,19-OCT-11,18-OCT-11,Andrew,,en,70.49.106.52,trailboy@sympatico.ca,13677638,000000120635361,5,5,"you guys could definitely communicate more  by e-mail that new products are available . i had to read about bell products  in comment sections of blog sites .
",5
271837,19-OCT-11,18-OCT-11,Abir,,fr,65.94.169.225,velo@sympatico.ca,13677830,000000120635132,5,3,"Rien, ce n'est pas de la faute de la personne du soutien thecnique.  Elle a fait très bien son travail.  Est-ce qu'il y a un crédit à apporter à mon dossier car j'ai été privé d'internet durant une certaine période.  Lorsque j'utilise la bande passante en surplus, vous me facturez si je dépasse mais étant privé du service pendant plusieurs heures...est-ce j'ai droit à un crédit?",4
271838,19-OCT-11,18-OCT-11,Achref Badii,,fr,174.95.112.110,m-p.roy@bell.net,13672374,000000120646492,4,4,rien,5
271839,19-OCT-11,18-OCT-11,Hussain,,en,70.51.204.163,rhb28@sympatico.ca,13675410,000000120633495,5,5,Nothing Hussain was great,5
271840,19-OCT-11,18-OCT-11,Yara,,en,70.27.57.207,ve3eay@sympatico.ca,13677821,000000120643581,5,5,VERY  INFORMATIVE  VERBALLY,5
271841,19-OCT-11,18-OCT-11,Mohamed,,fr,174.91.239.54,mbelanger004@sympatico.ca,13672948,000000120647799,4,5,non,4
271842,19-OCT-11,15-OCT-11,Seifeddine,,fr,69.157.228.140,lcloutier_4@sympatico.ca,13634612,000000120569355,5,3,parfait,4
271843,19-OCT-11,18-OCT-11,Lahouari,,fr,184.148.239.43,corrado.damico068@sympatico.ca,13666604,000000120634492,5,5,,5
271844,19-OCT-11,18-OCT-11,Bismiya,,en,67.70.69.135,shdoherty@sympatico.ca,13676458,000000120646208,3,4,found it hard to understand operator strong accent - and to try and explain what I wanted.  ,3
271845,19-OCT-11,18-OCT-11,Caroline,,en,65.95.135.128,puttputt@sympatico.ca,13675048,000000120640236,2,2,Resolve my issue,2
272327,18-OCT-11,17-OCT-11,Ines,,fr,174.88.158.133,g.ducharme60@sympatico.ca,13652776,000000120599611,4,4,,4
272328,18-OCT-11,17-OCT-11,Max,,en,70.51.53.81,robert.boulanger@bell.net,13660474,000000120598394,4,4,,3
272329,18-OCT-11,17-OCT-11,Mauricio,,en,65.93.163.138,pierrettelavergne14@sympatico.ca,13659642,000000120599033,5,5,,5
272330,18-OCT-11,17-OCT-11,Mauricio,,en,64.231.26.34,knowlts@sympatico.ca,13655852,000000120599450,2,2,"Our home phone line was down.  The Bell rep said they'd check it on their end and if not resolved, they'd send a Bell person to check our line inside the next day.  That was fine, but there was no indication that the rest of the neighbourhood was also without service, nor that technicians were being sent to the outside transformer area.  We just had to wait, relatively uninformed.",2
272331,18-OCT-11,12-OCT-11,Carolina,,fr,174.89.165.104,tocol@sympatico.ca,13602218,000000120495245,5,5,"Rien de plus, car la consillère qui a résolu mon problème est une pro.
       merci",5
272332,18-OCT-11,16-OCT-11,Vladimir,,en,76.64.197.129,hsievert@sympatico.ca,13642620,000000120584273,2,2,"Setting up my BB, just referred me to Roger?",3
272333,18-OCT-11,17-OCT-11,Emely,,en,74.14.148.132,gneil_37@sympatico.ca,13653186,000000120602224,5,4,"nothing emily was very curteous;patient 
and helpful in every way.The number 1 thing was English was her native tongue and it makes things 1005 easier.
",3
272334,18-OCT-11,17-OCT-11,Michael,,en,184.148.67.203,shirleyalguire@sympatico.ca,13661402,000000120612803,5,5,Nothing,5
272335,18-OCT-11,17-OCT-11,Eduardo,,en,198.103.184.76,afif@sympatico.ca,13648172,000000120619701,1,1,Staff that can speak english would be helpful,1
272336,18-OCT-11,17-OCT-11,Sandra,,en,64.229.128.7,rmledoux@sympatico.ca,13660440,000000120617672,4,4,reduce the waiting time to speak to a representative,4
272337,18-OCT-11,16-OCT-11,Drew,,en,206.172.0.205,eileen.freeman@sympatico.ca,13641722,000000120586694,4,4,"Drew was very pleasant and helpful. I cant say the same for the women in cust service he passed me to. She was abrupt, rude, and only cared about how long she was allowed to stay on a call.
I hope I never have to call there again.
It was annoying frustrating and ruined my day.",4
272338,18-OCT-11,17-OCT-11,Jean-Philippe,,fr,184.145.211.40,madomaltais@sympatico.ca,13657106,000000120613790,5,5,"Le conseiller n'a pu résoudre le problème, il a contacté le service de vérification qui m'ont envoyé un technicien le lendemain. Le problème était le modem. J'étais bien contente de parler à un francophone, étant malentendante, j'ai souvent de la difficulté avec les accents étrangers,j'ai donc bien apprécié Jean-Philippe.",5
272339,18-OCT-11,17-OCT-11,Kristel,,en,174.94.58.95,pabassin@sympatico.ca,13659156,000000120599177,5,5,,5
272340,18-OCT-11,17-OCT-11,Dwayne,,en,174.94.58.95,pabassin@sympatico.ca,13659158,000000120596652,5,5,,5
272341,18-OCT-11,15-OCT-11,Tom,,en,174.89.67.144,dmjvale@sympatico.ca,13631706,000000120570901,1,1,Better training - talked too much and made impertinent remarks. I also suggest your senior executives read customer feedback questionnaires. As a long standing customer customer service is getting worse not better from my experience,2
272342,18-OCT-11,14-OCT-11,Med Wacef,,fr,69.157.175.55,hg.stroch@sympatico.ca,13621302,000000120548309,5,5,rien. Ce conseiller était très compétent et ils ou elles devraient tous être comme lui.,5
272343,18-OCT-11,17-OCT-11,Nikitha,,en,70.81.139.177,mrudder@sympatico.ca,13658516,000000120620628,5,5,,5
272344,18-OCT-11,17-OCT-11,Brent,,en,65.92.160.108,drbob1@sympatico.ca,13651760,000000120619263,5,4,decrease wait time to access agent.,4
272345,18-OCT-11,17-OCT-11,Med Aymen,,fr,67.68.68.138,giselelavallee@sympatico.ca,13653112,000000120601051,5,5,Aucun commentaire,4
272346,18-OCT-11,17-OCT-11,Jamel,,fr,64.229.49.250,denis-lucille@bell.net,13651318,000000120618135,5,5,"rien de plus   politesse et intéressé grandement à trouver une solution aux problèmes
Merci.",5
272347,18-OCT-11,17-OCT-11,Lahouari,,en,76.68.41.50,lawrence_1@sympatico.ca,13656184,000000120600568,5,5,"Just what was done. 
Thank U   very much
Earl Lawrence",5
272348,18-OCT-11,13-OCT-11,Kranthi,,en,184.146.147.98,charlorie@bell.net,13605306,000000120537590,5,5,Nothing,5
272349,18-OCT-11,17-OCT-11,Benjamin,,en,142.222.224.23,nadine.wooden@sympatico.ca,13658688,000000120594264,4,4,"This interaction with Bell was satisfactory, however it is the 6th interaction I've had with Bell to cancel my service.  While the rep I dealt with for this interaction was pleasant and helpful, my experience as a whole has been EXTREMELY frustrating. Every call ends with me being assured that my account is cancelled, then I receive a bill the following month. My initial call to cancel the service was in May and I am still dealing with the issue 5 months later and was told that I may still receive a bill next month for late payment charges and to call again to have it fixed up.  Six months and 7 phone calls to simply cancel internet service is really unacceptable.  When I moved to Ontario, I had Bell home phone, cell phone, internet and satellite and (hopefully by next month) I am no longer a Bell customer for any service, completely based on the customer service I have received and the difficulty in resolving ANYTHING with one interaction. Based on my experiences cancelling my satellite and internet, I would not consider coming back to Bell. This is not a reflection of the specific interaction I was sent this survey about, but frustration from the numerous attempts it has taken me to have what should be a very simple and routine issue (service cancellation) resolved.",1
272350,18-OCT-11,17-OCT-11,Johnny,,en,67.70.1.39,ksma.1185@sympatico.ca,13655914,000000120600475,5,5,excellent response,5
272351,18-OCT-11,17-OCT-11,Brittany,,en,209.226.175.6,ihodgson@sympatico.ca,13653906,000000120600656,4,4,I feel there should be some sort of discount for seniors using the internet.,5
272352,18-OCT-11,17-OCT-11,Prem,,en,70.49.227.188,ken.sokoloski@sympatico.ca,13655644,000000120593934,3,4,"i should have been sent some phone filter with my new wireless, since it said everything needed was inside & i as requested i sent my old filters back to you.",4
272353,18-OCT-11,17-OCT-11,Hector,,en,65.92.99.244,anita.kitchak@sympatico.ca,13648696,000000120606973,3,4,,4
272354,18-OCT-11,17-OCT-11,Elyes,,fr,142.213.105.197,lacf5555@sympatico.ca,13656016,000000120612382,5,5,,5
272355,18-OCT-11,17-OCT-11,Remi,,en,70.29.33.155,coolclaire@bell.net,13650652,000000120605604,4,4,"corrected the problem much sooner,
it was very annoying, and upsetting.",3
272356,18-OCT-11,14-OCT-11,Sulochana,,en,67.68.0.106,marion.perry@sympatico.ca,13624148,000000120557718,1,1,"Get more knowledgable staff!  The tech. told me it wasn't my internet conx. but my computer, so I unhooked everything and took it to the computer store to find our it wasn't my computer.  ",1
272357,18-OCT-11,17-OCT-11,Krishnan,,en,174.92.67.61,daleandloriegilchrist@sympatico.ca,13650898,000000120597089,5,5,,5
270777,21-OCT-11,20-OCT-11,Serina,,en,70.48.75.205,ewer.george@sympatico.ca,13698156,000000120675445,4,4,"Seemed like a language issue, I had trouble understanding assistant.",4
270778,21-OCT-11,20-OCT-11,Harjeeth,,fr,69.157.153.144,m.paquette@sympatico.ca,13702358,000000120694954,4,5,,5
270779,21-OCT-11,20-OCT-11,Prue,,en,184.146.171.54,dash-j@sympatico.ca,13697090,000000120685652,5,4,,4
270780,21-OCT-11,20-OCT-11,Edgardo,,en,76.70.109.216,magjeffdavis@sympatico.ca,13702442,000000120679145,5,5,,4
270781,21-OCT-11,20-OCT-11,Steve,,en,74.12.250.242,dh.webster@sympatico.ca,13697384,000000120685795,5,,,2
270782,21-OCT-11,15-OCT-11,Leni,,en,69.158.164.202,mathew001@sympatico.ca,13635390,000000120571972,5,5,bought me a Tim Horton Coffee-seriously the call was excellent and the agent WOW,5
270783,21-OCT-11,20-OCT-11,Melvin,,en,69.158.88.27,stoneyandison@bell.net,13706940,000000120678274,5,5,No suggestions,5
270784,21-OCT-11,20-OCT-11,Shirin,,en,70.24.149.3,w.anson@bell.net,13707868,000000120674610,5,5,"Take  longer time to fix problem,
I still can't get online until 11:00 am.",5
270785,21-OCT-11,19-OCT-11,Slah,,fr,76.67.147.26,raymondg@bell.net,13690296,000000120660567,4,3,,5
270786,21-OCT-11,20-OCT-11,Juliio,,en,70.49.242.165,flhenry@sympatico.ca,13698388,000000120697100,3,2,It worked last evening but when I tried this morning it was still doing the same thing.   After several attempts I was able to reach my email.,3
270787,21-OCT-11,20-OCT-11,Abir,,fr,76.69.193.219,fthemens@bell.net,13698554,000000120683889,5,4,,5
270788,21-OCT-11,20-OCT-11,Kim,,en,69.157.1.151,t_rhora@bell.net,13707142,000000120685323,4,5," Your communications between departments need to improve, we had three conversations with your employees that we did not want our service disconnected and it still was. Kim did a great job resolving the issue. You also need to inform customers how they can save money BEFORE they threaten to leave your service, you lose a lot of respect and trust from people when they find out they could have saved 50 dollars a month if they called you angry 2 years ago...I hear that from a lot of people. When I agreed to join your service my quote for your service was 115 dollars a month, I am now paying 175 dollars a month. That's 18 dollars more than the last company I was with, so do you think I will renew when my contract is up...remember the little guy as we keep you profitable.",3
270789,21-OCT-11,19-OCT-11,Prem,,en,70.49.3.208,hfp@sympatico.ca,13684286,000000120654179,4,4,"This survey is ONLY for the call to your billing department for a credit on my bill. It wasn't this call that was a problem, it was the other two calls that were frustrating. I had cancelled my home phone and went exclusively with my cell phone. To begin with, I was told it would take a week to disconnect the home phone. Why??? I asked for and got reassurance that my high speed internet service would not be interrupted. That however was not the case. Wednesday morning I lost all connections with the phone AND the internet. The problem was not dealt with in a professional manner from your other reps. ""Yes my internet service would be back and running in the afternoon"" but it wasn't. I called again and was reassured that ""it would be back by 9PM Wednesday"", it wasn't. When I called again Wednesday evening I was told that the department that could fix the problem had all gone home and nothing could be done until 8AM Thursday. Unbelievable!! I finally got partial connection at 6:45 AM Thursday. During the day on Thursday, the connection was very sporadic. It kept stopping and starting and when it was connected it was as slow as dial up. Thursday evening the problem still existed. At this point the service ""seems"" fine but it seemed that way Thursday. 
My final analysis: Bell provided VERY BAD communication on my concerns. With a weeks notice there shouldn't have been ANY disruption in my service never mind that it was out for 24 hours with virtually no help from your reps. This is not what I expect from your company. If I have any more problems, I hope that answers and resolutions are resolved a lot faster than my latest experience.  ",3
270790,21-OCT-11,15-OCT-11,Zaccheus,,en,70.30.57.31,jfab@sympatico.ca,13633654,000000120563052,5,4,,5
270791,21-OCT-11,20-OCT-11,Orlando,,en,184.146.72.85,dan_wallace@sympatico.ca,13696948,000000120693284,5,5,,4
270792,21-OCT-11,20-OCT-11,Patrick,,en,74.14.91.182,larry.b.smith@sympatico.ca,13701668,000000120691390,1,1,Advise your employees if there is a problem in an area so they don't waste time trying to find out why a customer is experiencing problems. I still don't have my sympatico home page thankyou. May be time to search out a new provider,2
270793,21-OCT-11,20-OCT-11,Gregory,,en,76.64.217.211,sandyandtony@bell.net,13706172,000000120700582,5,5,"kept my original wait time until I spoke to a rep shorter. my rep, gregory, was the BEST!",5
270794,21-OCT-11,17-OCT-11,Reginald,,fr,76.69.181.93,claire.garant@sympatico.ca,13650442,000000120598580,5,5,Rien,4
270795,21-OCT-11,20-OCT-11,Jose,,en,67.70.155.199,bhughes76@sympatico.ca,13695452,000000120681632,5,5,,5
270796,18-OCT-11,17-OCT-11,Marco,,fr,69.159.91.70,heleneg04@sympatico.ca,13653606,000000120610949,5,2,,4
270797,18-OCT-11,16-OCT-11,Edwin,,en,76.65.21.107,thortim@sympatico.ca,13647018,000000120587620,5,5,,4
270798,18-OCT-11,16-OCT-11,Guy,,en,70.49.18.60,cindy.chalifoux@sympatico.ca,13640884,000000120588403,4,4,,5
270799,18-OCT-11,07-OCT-11,Mahmoud,,fr,70.27.189.114,evette@bell.net,13542816,000000120413836,5,4,"sur la derniere demande pour mon internet le technicien ne s est pas presenter ce qui resolte que je n ais pas de modeme just qua maintenant.ce serait apprecier si un technicien se presente.merci
",5
270800,18-OCT-11,17-OCT-11,Sabrine,,fr,70.30.243.35,boddington@bell.net,13649498,000000120597991,4,4,Tout est bien et j'ai eu la solution. Merci,4
270801,18-OCT-11,17-OCT-11,Rifa,,fr,74.15.202.17,bussiere.falardeau@sympatico.ca,13649762,000000120594765,5,5,,5
270802,18-OCT-11,17-OCT-11,Salvador,,en,70.30.16.241,mike.charrier@sympatico.ca,13658118,000000120609214,5,5,"nothing

But I would like to emphasize that the connection was 100% not like when we deal with someone in Aisia.  I could also understand every word, no accent.
The agent had lots of patience.
Excellent manners and approach to a bewildered older customer.  Keep it up.",4
270803,18-OCT-11,17-OCT-11,Daniel,,fr,74.15.201.167,pierre_gingras_4@sympatico.ca,13659626,000000120610907,4,5,Avoir toujours d'aussi bon technicien,4
270804,18-OCT-11,17-OCT-11,Moemen Belleh,,fr,174.93.245.113,francefranco@sympatico.ca,13652596,000000120597632,5,5,,5
270805,18-OCT-11,17-OCT-11,Stanley,,fr,70.53.147.23,claude488@bell.net,13650483,000000120604864,4,4,,4
270806,18-OCT-11,17-OCT-11,Hassen,,fr,174.93.245.113,francefranco@sympatico.ca,13652598,000000120612672,5,5,,5
270807,18-OCT-11,17-OCT-11,Lise,,fr,65.92.171.18,gcloutier13@sympatico.ca,13652916,000000120594552,5,5,"J'ai eu à parler à 4 personnes et à recommencer la description de mon problème avec chacun d'eux, franchement laborieux et surtout irritant mais tout s'est finalement corrigé à ma satisfaction.",4
271333,21-OCT-11,20-OCT-11,Mohamed,,fr,67.68.185.51,rejeanlemay@sympatico.ca,13705436,000000120687225,5,5,"SI J'OUBLIE LE FAIT QU,OM M,AIE SUSPENDU MON INTERNET AVEC 3 JOURS D,AVANCE ON M,A TOUT DE MEME REBRANCHÉ AVEC DILIGENCE DONC L,ERREUR A ÉTÉ CORRIGÉE MAIS JE N,AURAIS PAS EU A RAPPELER ET JE DOIS RAPPELER POUR REMETTRE MON SERVICE SUR LA SUSPENSION POUR 6 MOIS TOUT CA AURAIT PU ETRE EVITÉ",4
271334,21-OCT-11,20-OCT-11,Omar,,fr,69.157.178.102,forest.ric@sympatico.ca,13698424,000000120678874,3,2,Avoir plus d'explications si ce problèmes se répète et que je puisse le résoudre moi-même,4
271335,21-OCT-11,19-OCT-11,Ghorden,,fr,174.88.158.190,claude775@sympatico.ca,13681312,000000120659548,5,4,baisser mon tarif,3
271336,21-OCT-11,20-OCT-11,Sana,,fr,70.51.6.177,perusse.ca@sympatico.ca,13704734,000000120677982,5,5,,5
271337,21-OCT-11,20-OCT-11,Ashwini,,en,70.53.96.124,jbrentnall@bell.net,13700230,000000120689691,5,5,Nothing,5
271338,21-OCT-11,11-OCT-11,Edwin,,en,70.26.89.181,peternovielli@sympatico.ca,13584960,000000120483242,1,2,All representatives should know what they doing.  I spoke with 5 people lasting 3 hours.  I was being passed from one person to another.  was getting different srories.  Not satisfied at all.  Terrible service.  I 'm considering going to another company.  Not impressed at all. ,1
271339,21-OCT-11,20-OCT-11,Charles,,en,64.229.237.54,dblight@sympatico.ca,13697190,000000120678275,5,4,,4
271340,21-OCT-11,20-OCT-11,Padmanaban,,en,70.27.171.50,swarbrck@sympatico.ca,13707038,000000120698020,5,5,I was completely satisfied with the service I received.,5
271341,21-OCT-11,20-OCT-11,Bradley,,fr,74.14.210.229,michel.jourdain2@sympatico.ca,13703312,000000120699769,5,5,"J'ai été répondu de façon extrèmement professionnel. En plus de mon problème original, sur le fait que le guide ne se téléchargais pas, je lui ai soumit un phénomène qui se passe uniquement durant les parties de hockey. L'écran ""flash"" de façon alléatoire à intervale de 15 à 30 secondes durant toute la partie. C'est un flash très très court, comme un clin d'oeil. J'ai vérifié avec un ami qui est sur expressvu,au téléphone pendant une partie, et il a le même phénomène. Le préposé en a pris bonne note, il a même pris mon numéro de téléphone en note. Je sais bien que ce n'est pas ici que je devrais mentionner ce problème, mais je n'ai pas d'autres outils pour le faire. Si votre préocupation ( par ce sondage ) pour savoir si vos clients sont satisfait est sincère j'aimerais que vous fassiez suivre ce rapport sur ce trouble de flash au hockey vers les bonnes personnes et j'aimerais aussi en avoir un feedback si possible au 418-623-9969. Merci",5
271342,21-OCT-11,20-OCT-11,Jose,,en,69.156.1.91,angela84@sympatico.ca,13694682,000000120678876,5,5,nothing comes to mind,5
271343,21-OCT-11,20-OCT-11,Aurea,,en,70.30.91.162,amcosgrove@sympatico.ca,13694566,000000120676671,4,4,"nothing, thanks",4
271344,21-OCT-11,20-OCT-11,Anne,,en,70.30.61.105,david.fildes@sympatico.ca,13697128,000000120680683,4,4,"Multiple phone calls by reps to make sure things were done properly, seemed like reps were arguing among themselves!",3
271345,21-OCT-11,20-OCT-11,Mohamoud,,en,174.94.62.215,k-m.chenier@sympatico.ca,13701084,000000120684748,5,5,nothing,5
271346,21-OCT-11,20-OCT-11,Budala,,en,70.51.204.232,mfoon@sympatico.ca,13703222,000000120681507,1,1,If you know the customer has constantly called into technical support with the same issue all the time why get them to go through the same redundant drills that don't work!!!,1
271347,21-OCT-11,20-OCT-11,Kyle,,en,209.226.175.23,mcalpinebeach@sympatico.ca,13703030,000000120694056,4,3,,4
271348,21-OCT-11,20-OCT-11,Mike,,en,70.27.62.189,greenedavies@sympatico.ca,13699162,000000120687125,5,5,"Nothing, the service was excellent.",5
271349,21-OCT-11,20-OCT-11,Melvin,,en,70.26.98.174,berniedexter@sympatico.ca,13695380,000000120680113,5,5,,3
271350,18-OCT-11,15-OCT-11,Elyes,,fr,70.53.172.113,normand.oc@sympatico.ca,13636296,000000120579158,3,2,,4
271351,18-OCT-11,17-OCT-11,Jaime,,en,184.145.114.64,reynoldsrg@sympatico.ca,13660262,000000120617242,5,4,Jaime was very patient and explained everything very well.  Unfortunately I just did not understand.  I do not believe she could have done better or been more patient.,5
271352,18-OCT-11,17-OCT-11,Eric,,en,70.26.150.184,howard.becky@sympatico.ca,13653774,000000120594636,4,4,"I find service in not consistent.  This time was very good.  However, I was not able to do what I wanted on the internet.  I was just sent into an endless loop.",3
271353,18-OCT-11,17-OCT-11,Kylie,,en,99.243.111.159,amjrander@sympatico.ca,13648552,000000120603166,1,1,"do what you said you would do when you said you would do it
two months later still trying to resolve issue",1
271354,19-OCT-11,18-OCT-11,Saifuddin,,en,70.50.128.90,mike.porje@sympatico.ca,13673336,000000120624990,4,4,,5
271355,19-OCT-11,14-OCT-11,Srinivasan,,en,76.64.14.28,daveaziz@sympatico.ca,13619326,000000120543347,5,4,,5
271356,19-OCT-11,18-OCT-11,Karla,,en,76.71.57.208,lfairbanks@bell.net,13671886,000000120625959,5,5,Nothing. It was great.,5
271357,19-OCT-11,17-OCT-11,Nas,,en,70.49.62.94,aldaigle@sympatico.ca,13648334,000000120612741,3,3,,3
271358,19-OCT-11,18-OCT-11,Ahmed,,fr,70.53.211.169,jean.goyette032@sympatico.ca,13670228,000000120627210,5,5,,5
271359,19-OCT-11,18-OCT-11,Dawood,,en,69.158.184.53,l.gourlay@sympatico.ca,13671562,000000120622521,5,5,No Changes thar I can think off....,5
271360,19-OCT-11,11-OCT-11,Johnny,,en,174.88.40.214,n.cooper@sympatico.ca,13584030,000000120463743,4,5,,5
271361,19-OCT-11,18-OCT-11,Carl,,en,99.224.130.76,nontel@bell.net,13674202,000000120627147,3,4,"I would like to know why bell canada has people answering the calls in other countries this is not  right. there are plenty of our own that need these jobs people like myself. so I take it that you want our business but you don't back your own. there for   
We Canadaians might be able to buy more of your expensive products your trying to sell us .


",2
271362,19-OCT-11,18-OCT-11,David,,en,69.156.93.39,nmady@bell.net,13674162,000000120631070,5,5,,2
271363,19-OCT-11,18-OCT-11,Ahmed,,fr,67.68.189.12,mspooner1@sympatico.ca,13673740,000000120625522,5,4,C'est correct,5
271364,19-OCT-11,18-OCT-11,Kevin,,en,184.146.165.110,mawzie02@sympatico.ca,13672922,000000120643856,5,5,Kevin was extremely helpful.,5
271365,19-OCT-11,18-OCT-11,Mohamed Ali,,fr,174.93.199.91,pierretlh@sympatico.ca,13674860,000000120632534,5,5,,5
271366,19-OCT-11,18-OCT-11,Silverious,,en,70.31.125.187,jrjr@bell.net,13670882,000000120625296,5,5,,5
271367,19-OCT-11,18-OCT-11,Ana,,en,70.50.66.119,j.feinberg@sympatico.ca,13669850,000000120640875,5,4,"After testing the DSL line, the technician called someone on a help line who reset my computer remotely. If the original person whom I called earlier that afternoon had directed me to the person who corrected the problem, it would have saved a great deal of time. It would help if the help line people whom we first connect with would have a much better knowledge of Macs or would switch Mac users to another help line person with a good knowledge of Macs.",5
271846,19-OCT-11,18-OCT-11,Akrem,,fr,67.68.69.5,gilles.baillargeon@sympatico.ca,13668916,000000120634013,3,1,"Envoyer un technicien qui s'y connait, de plus les réponses à mes questions afin de résoudre notre problème de lenteur étaient non vérdique. Encore une fois votre employé nous a offert le Fibe7 alors qu'il ne se rend pas chez nous, du moins pas la dernière fois qu'un technicien est venu pour régler notre problème qui était identique soit; coupure d'internet sans arrêt et lenteur extrème",1
271847,19-OCT-11,18-OCT-11,Brittany,,en,64.231.82.202,pmarek69@sympatico.ca,13674906,000000120627590,5,5,,4
271848,19-OCT-11,16-OCT-11,Genevieve-Marie,,en,70.48.49.145,tanktops@sympatico.ca,13646910,000000120588482,4,3,This experience was fine. Your agents are fine - they have only so much authority and access. My issues with Bell go far beyond first level customer service and historically cannot be addressed vy virtue of your failure to offer some vehicle to deal with issues that arise from multiple services being compromised concurrently.  When your company provides some vehicle to deal with mulltiple bell services when fraud and privacy is compromised then I will be prepared to consider my subscription to your services.,1
271849,19-OCT-11,17-OCT-11,Mariama,,fr,76.67.86.19,andrele.blanc@sympatico.ca,13648624,000000120611701,3,4,"J'avais beaucoup de difficulter a comprendre l'agent de Bell, car elle parlais troup vite, et la réception  étais a 60%. Il a falut que je la fait répéter plusieur fois. ",4
271850,19-OCT-11,18-OCT-11,Nayeem,,en,70.51.72.170,newfie-tire@bell.net,13674020,000000120640064,5,4,,4
271851,19-OCT-11,18-OCT-11,Helmi,,fr,50.100.107.172,nboisvert2@sympatico.ca,13673974,000000120627541,4,5,Rien...Fut tres bien,4
271852,19-OCT-11,26-SEP-11,Andrea,,en,174.89.161.100,suite_equity@bell.net,13409214,000000120146626,4,4,be able to get directly to the right department ,5
271853,19-OCT-11,18-OCT-11,Reginald,,en,70.52.147.114,huber17@sympatico.ca,13669578,000000120633498,5,4,,5
271854,19-OCT-11,18-OCT-11,Aquiles,,en,74.15.62.175,farmer_9@sympatico.ca,13668304,000000120645402,5,5,,5
271855,19-OCT-11,15-OCT-11,Sajid,,en,76.64.217.102,ojolin@sympatico.ca,13636364,000000120571095,5,5,he was very helpful and understanding. I appreciated his help immencely.,5
271856,19-OCT-11,17-OCT-11,June,,en,65.95.154.197,mrhall1@sympatico.ca,13658494,000000120614376,5,4,Better controls on usage.  Warn customer that they have reached their limit usage to avoid additional charges.  ,4
271857,19-OCT-11,14-OCT-11,Leni,,en,67.71.126.10,geoffreytriggs@sympatico.ca,13620694,000000120543965,5,5,nothing,5
271858,19-OCT-11,15-OCT-11,Diego,,en,76.64.216.236,ryckmanpd@sympatico.ca,13637628,000000120571299,,,"YOU WON'T SPEAK TO ME BECAUSE MY NAME PAT RYCKMAN IS NOT ON THE BILL..SO I HAVE TO TALK TO YOU THRU HIM..DAMNED ANNOYING....
.SO TIT FOR TAT I CANNOT ANSWER YOU BECAUSE MY NAME IS NOT ON THIS LETTER...NA NA",
271859,19-OCT-11,07-OCT-11,Kira,,en,206.172.224.158,caron5@sympatico.ca,13540976,000000120399797,1,1,"I wanted to talk to a customer care person other than the person who answered the phone . I was told someone would call by 11oclock ; I made a point of being home by then and never did get a call.I was on the phone for at least an hour and a half being put from person to person and being disconnected  I finally got someone to email the person I  had talked to a couple of days before. If I want to talk to someone in the rolity  program I fell your operaters should connect us.",1
271860,19-OCT-11,18-OCT-11,Saadullah,,en,74.14.60.127,lee003@sympatico.ca,13671788,000000120635363,4,3, Nothing that I feel that is major factor at this time.,4
271861,19-OCT-11,17-OCT-11,John,,en,70.50.198.98,mmmurphy@sympatico.ca,13658328,000000120605786,1,4,"Have people in India who can speak English and know what they are doing. Was on the phone for over 3 hours!  Very poor service from call centres.

The onsite Tech that came to the house to repair the line was great!",1
271862,19-OCT-11,13-OCT-11,Venkatesh,,en,70.24.155.54,faytl@sympatico.ca,13607100,000000120515403,5,5,All went well.,5
271863,19-OCT-11,17-OCT-11,Brittany,,en,99.247.131.162,urey@sympatico.ca,13662784,000000120604930,1,1,Think outside of the box.,1
271864,19-OCT-11,18-OCT-11,Adel,,fr,184.144.137.202,rogersmith2206@sympatico.ca,13675706,000000120647700,5,5,"Rien, tout était parfait!",5
271865,18-OCT-11,17-OCT-11,Mitchell,,en,184.146.75.126,choymayet@sympatico.ca,13650284,000000120602584,5,4,call time waiting for rep.,5
271866,18-OCT-11,06-OCT-11,Michel,,fr,70.31.249.13,lucie235@sympatico.ca,13533668,000000120395603,5,5,,5
271867,18-OCT-11,13-OCT-11,Pradheep Kumaar,,en,184.146.164.186,peterhirsch@sympatico.ca,13612962,000000120535512,4,4,Time spent waiting for operatore to come on line.,4
271868,18-OCT-11,26-SEP-11,Cherfeddine,,fr,184.148.249.7,carmen.bissonnette@bell.net,13397482,000000120157899,5,5,"Rien de plus ce jour-là.
",4
271869,19-OCT-11,17-OCT-11,P Senthil,,en,76.66.106.65,vanessalee@bell.net,13662864,000000120594231,5,5,can't think of anything at the moment,5
271870,19-OCT-11,16-OCT-11,William,,en,67.71.124.230,oggdix@sympatico.ca,13645288,000000120592158,4,5,"After helping us to install the new modem, it would have been better, if he'd explained what would happen when the computer was turned off for the first time(ie. that we'd have to re-enter the info) Thus, we wouldn't have had to make the second call.",4
271871,19-OCT-11,12-OCT-11,Maher,,fr,69.159.110.174,maymabb@sympatico.ca,13597964,000000120507644,5,5,,5
271872,19-OCT-11,06-OCT-11,Marco,,en,82.145.208.117,jmurape@bell.net,13532228,000000120384546,5,1,Pls cancel my internet service. I am not happy will be looking at other service providers in the future as this is a big incovenience. It has happend before and recently from october 1 weekend I've had no service. Someone cameby but its still not working. Pls cancel and waive any cancellation fees ,2
271873,19-OCT-11,18-OCT-11,Caroline,,en,174.91.181.246,diane.nugent@sympatico.ca,13667346,000000120635349,1,1,"I do not have access to my bell account.  It will not accept my password.  This has been going on for more than two days.  I have chatted, talked by phone and sent an email to customer relations in Montreal.  I still cannot log in.  Are you trying to drive me away from Bell?  before that happens I will contact the CRTC.",1
271874,19-OCT-11,18-OCT-11,Denice,,en,50.101.142.138,reibling@bell.net,13675322,000000120623105,5,5,Nothing,5
271875,19-OCT-11,18-OCT-11,Sandra,,en,67.70.131.12,jssinclair@sympatico.ca,13670930,000000120646563,4,3,"Nothing, Sandra did her very best to help me. Her advice is that I needed a computer technician for the problem.",4
271876,19-OCT-11,17-OCT-11,Mauricio,,en,64.231.19.254,gsr.theakston@sympatico.ca,13653352,000000120608824,5,5,Relocate your call centre to Canada. We have an over-abundance of qualified personnel in Canada.,5
271877,19-OCT-11,18-OCT-11,Elmer,,en,69.157.3.187,dripa@sympatico.ca,13667734,000000120647384,5,5,,5
271878,19-OCT-11,18-OCT-11,Julio,,en,174.88.64.87,p.debaie@sympatico.ca,13674404,000000120631853,5,5,,4
272358,18-OCT-11,17-OCT-11,Timothy,,en,64.229.247.102,cmjf@sympatico.ca,13650566,000000120604006,5,5,"I would like to speak with someone in Canada FIRST rather than having to go through different complaint channels. I have been a longtime customer and would like to be treated better -- have easier access to customer service re: billings, etc.",4
272359,19-OCT-11,15-OCT-11,Martin,,en,70.24.151.131,kent-andrea.magee@sympatico.ca,13634286,000000120579989,1,1,"Fixed the problem!  I was having trouble downloading your Security software after reimaging my PC.  Your tech support after trying for two minutes, told me my Windows was corrupt, and tried to sell me another service/software!  I hung up, re-bootted my machine, and downloaded and installed successfully myself! ",3
272360,19-OCT-11,18-OCT-11,Timothy,,en,65.93.68.158,wlopes21@sympatico.ca,13678137,000000120639978,5,5,NOTHING!,5
272361,19-OCT-11,18-OCT-11,Kevin,,en,216.240.13.92,mark.trinnear@sympatico.ca,13672740,000000120629627,4,4,I was promised I would receive the modem on Sat by purolator and received it on Tues.  Asked for a discount on rate but I should not have asked.,2
272362,19-OCT-11,18-OCT-11,Haythem,,fr,70.26.240.169,pkboucher@sympatico.ca,13674890,000000120629201,,,C'est le technicien de Bell qui a communiqué avec ce représentant,5
272363,19-OCT-11,17-OCT-11,Larissa,,en,99.238.26.157,kat.turgeon@sympatico.ca,13655514,000000120602095,3,1,fix the problem-internet cancelled due to the same problem being reported and no resolution or monetary help in the past. The phone issue still remains and another truck was here yesterday and could not find the problem. Our neighbours have the same problem but are tired of calling because nothing is every done,1
272364,19-OCT-11,18-OCT-11,Priyanka,,en,68.179.125.81,donath@sympatico.ca,13667576,000000120646805,1,1,bring the operators back to Canada,2
272365,19-OCT-11,18-OCT-11,Liz,,en,70.27.15.51,benumalicga@sympatico.ca,13665228,000000120631198,4,3,I will do the chat where I would be able to get more question. I am old and retired.,5
272366,19-OCT-11,18-OCT-11,Claudia,,en,65.95.48.254,bjarmit@bell.net,13665380,000000120636973,5,5,"Nothing, Claudia was extremely patient with this 71 year old brain.",5
272367,19-OCT-11,18-OCT-11,Abinash,,en,65.95.90.218,fgosse@bell.net,13668388,000000120628686,1,1,Fix the problem !!!!!!!!!!,2
272368,19-OCT-11,13-OCT-11,Krishidhar,,en,76.69.39.120,melinda.longo@bell.net,13611482,000000120520491,4,4,,4
272369,19-OCT-11,18-OCT-11,Mourad,,en,69.159.19.168,melanie106@sympatico.ca,13673066,000000120633169,5,5,Now I know that my problems connecting to my bank are not related to Internet,5
272370,19-OCT-11,18-OCT-11,Pavan,,en,70.51.154.166,c.kratel@sympatico.ca,13665770,000000120634613,4,4,,4
272371,19-OCT-11,18-OCT-11,Josue,,en,76.68.135.72,kviner@sympatico.ca,13671548,000000120647062,4,4,,4
272372,19-OCT-11,18-OCT-11,Raul,,en,76.69.34.224,geoff.lebreton@sympatico.ca,13668790,000000120646632,5,5,nothing,5
272373,19-OCT-11,18-OCT-11,Rene Jose,,en,70.53.229.244,dougolf@sympatico.ca,13667662,000000120629269,3,2,Maybe wireless router is something wrong or old.,4
272374,19-OCT-11,18-OCT-11,Slim,,fr,174.91.255.210,c.boulanger1@sympatico.ca,13665756,000000120630529,5,5,"Avant cet appel, j'aurais aimé savoir que le modem était défectueux, j'ai eu 2 semaines de problèmes.
Merci à Slim.",4
272375,19-OCT-11,17-OCT-11,Camille,,fr,76.71.188.27,daniellecouture_1@sympatico.ca,13650976,000000120615767,5,5,"Rien. J'ai eu accès au technicien rapidement, c'était ma crainte de devoir attendre longtemps. Le service a été impécable. Il a été très soucieux de répondre à mes demandes et patient même si mon ordi était lent.",4
272376,19-OCT-11,17-OCT-11,Natalia,,en,174.91.116.23,bg@sympatico.ca,13649306,000000120598575,5,5,There was no problem I simply wanted to set up another computer with a separate email address and this was done without complication,5
272377,19-OCT-11,18-OCT-11,P Senthil,,en,70.49.56.186,smita_steve@sympatico.ca,13676680,000000120628733,4,4,,5
272378,19-OCT-11,18-OCT-11,Ahmed,,en,64.231.6.173,brens@sympatico.ca,13665608,000000120637703,1,1,"The fellow recommended that I call D-link and while he kindly gave me a number, my second call revealed that it was definitely the Bell line and he was not experienced enough to determine this.",3
272379,19-OCT-11,18-OCT-11,Hassan,,en,70.31.106.214,aeflower@sympatico.ca,13664168,000000120645437,4,4,,4
272380,19-OCT-11,18-OCT-11,Salvador,,en,65.95.52.80,stevequaife@bell.net,13676958,000000120640979,5,5,Good Service,5
272381,19-OCT-11,17-OCT-11,Sonia,,fr,142.85.5.20,line.brabant@sympatico.ca,13656476,000000120606423,3,4,"Au début, la ligne s'est décrochée et il a fallu une bonne minute avant d'avoir la personne au bout du fil. Elle croyait reprendre quelqu'un en attente, je n'ai pas trop compris pourquoi elle n'avait pas encore parlé. De plus, le volume était trop bas, s'est un peu amélioré lorsque j'en ai fait part mais il reste encore de l'amélioration à apporter à ce niveau. ",4
272382,19-OCT-11,18-OCT-11,Hector,,en,174.95.7.128,donjogray@sympatico.ca,13667584,000000120628561,4,4,,4
272383,19-OCT-11,18-OCT-11,Timothy,,en,70.27.42.210,sueandwalt@sympatico.ca,13676996,000000120626550,5,5,,4
272384,19-OCT-11,17-OCT-11,David,,en,76.67.29.215,jfranssen@sympatico.ca,13654652,000000120594001,4,1,,4
272385,19-OCT-11,02-DEC-10,Karim,,fr,69.157.227.179,momokabbaj@bell.net,10163087,000000113353710,5,5,,5
272386,19-OCT-11,18-OCT-11,Isaac,,fr,70.24.198.19,subouchard@sympatico.ca,13676990,000000120640457,5,4,rien,4
272387,19-OCT-11,17-OCT-11,Gloria,,en,70.50.66.66,christinebrodeur@bell.net,13650354,000000120593990,4,4,"What ""Bell"" should NOT have done was take it upon themselves to have my email address changed to a bell.net address - this happened when anyone pressed ""REPLY"" to my emails. 
As a result I did not receive 49 replies - they all went to the bell.net address, of which I had no idea!!  This caused problems for me, and it was unacceptable.  
Gloria was extremely helpful once I mentioned that I may switch ""back"" to ""Rogers"".  She resolved the problem - which was certainly not her fault - it is Bell's fault.  Re: the solution to my problem, I still do not understand why my emails have to be ""forwarded"" from bell.net to my own email address.  I pay Bell, and have for many, many years......
I guess I will find out how much Bell really cares about their customers (of many, many years), if I receive a reply to this email.
Well, you asked.......
",
272388,19-OCT-11,18-OCT-11,Hatem,,fr,66.130.196.17,mclement70@sympatico.ca,13672996,000000120645514,3,5,"Le premier conseiller n'a pu régler mon problème.  J'ai dû attendre un autre 10 min avant qu'un second règle mon problème.
",3
272389,19-OCT-11,18-OCT-11,Hugo,,en,65.95.131.31,elat@sympatico.ca,13667986,000000120645465,5,5,Rep was polite and knowledgeable..solved my problem on the 1st try..well done.,5
272390,19-OCT-11,17-OCT-11,Sharon,,en,70.51.226.252,amtkenny@sympatico.ca,13648560,000000120610788,5,5,"on hold time, waiting for representative",5
272391,19-OCT-11,18-OCT-11,Asra,,en,69.158.129.200,david.tilley@sympatico.ca,13667006,000000120647235,5,5,speak louder,4
272392,19-OCT-11,11-OCT-11,Koussay,,fr,65.93.131.76,ladyl@sympatico.ca,13581494,000000120466741,5,5,,4
270808,19-OCT-11,04-OCT-11,Christina,,en,74.14.64.33,kurt.fischer-lanthier2@sympatico.ca,13505810,000000120341990,3,4,,3
270809,19-OCT-11,14-OCT-11,Yves,,fr,70.30.246.118,andregagnon62@bell.net,13617212,000000120540906,5,5,Très bien et très rapide tel quel !,5
270810,19-OCT-11,14-OCT-11,Jeannette,,fr,186.32.115.245,shelley.chad@bell.net,13627222,000000120561128,4,4,,5
270811,19-OCT-11,17-OCT-11,Nischal,,en,65.92.68.67,hans.klim@sympatico.ca,13653480,000000120620875,5,5,,5
270812,19-OCT-11,10-OCT-11,Remi,,fr,184.145.174.183,real.4@sympatico.ca,13571242,000000120448905,5,4,"le MONSIEUR de service qui est venu brancher les fils rj-45 du nouveau modem-routeur avait la connaissance seulement de connecter les fils;vu qu'ils était a domicile,la connaissance de l'essentiel aurait été pratique, au moins de savoir a qui appartient le modem défectueux,en disant que ca m'appartient si je n'aurai pas vérifier on m'aurait demander le prix total du modem.
",4
270813,19-OCT-11,15-OCT-11,Jose,,en,65.94.57.166,rbds-art@bell.net,13637100,000000120569243,5,5,,5
270814,19-OCT-11,16-OCT-11,Vijaya,,en,70.49.221.3,bricolbill@sympatico.ca,13640498,000000120592492,5,4,,3
270815,19-OCT-11,18-OCT-11,Jeanette,,fr,70.29.239.242,ygp@sympatico.ca,13678248,000000120637080,3,2,Réparer le service,2
270816,19-OCT-11,18-OCT-11,Zied,,fr,74.210.248.115,patricemond@sympatico.ca,13674562,000000120646265,3,3,,4
270817,19-OCT-11,18-OCT-11,Rahma,,fr,174.95.247.97,lauracouto@sympatico.ca,13671698,000000120625611,1,1,,1
270818,19-OCT-11,16-OCT-11,Mahesh,,en,70.49.81.65,maryntom@bell.net,13644564,000000120587314,4,5,nothing that I can readily think of,5
270819,19-OCT-11,18-OCT-11,Ashfaq,,en,70.27.170.187,ddpurves@sympatico.ca,13667114,000000120644056,4,4,"I spent 20 plus minutes and three different ""Chat"" people trying to get an answer that was not resolved because no one answered my question - I was repeatedly switch to ""someone who could answer my question"".  Finally, in desperation, I phoned, and after waiting for about ten minutes ""inline"" I got Ashfac who resolved the problem.  The run around on line was unacceptable.  Either speed it up or leave it up to phone inquiries.",2
270820,19-OCT-11,18-OCT-11,Johnny,,en,64.229.244.57,vmedvedyuk@sympatico.ca,13677946,000000120639252,4,4,,4
270821,19-OCT-11,02-OCT-11,Wissem,,fr,65.92.250.54,marieandree.fiset@sympatico.ca,13481038,000000120291838,5,5,"Votre représentant a été d'une courtoisie et une patience exemplaires. En plus de m'aider à configurer ma connexion sans fil, il a répondu à mes nombreuses questions.  Bravo!",5
270822,19-OCT-11,18-OCT-11,Edward,,en,70.29.111.253,drhogan1966@bell.net,13667728,000000120633016,5,5,The employee from South America was the best employee that I have ever spoken to whether from Bell Media or from any other Company.,5
270823,19-OCT-11,18-OCT-11,Manoj,,en,76.69.12.66,rwhite@bell.net,13675944,000000120647307,,,I DID NOT CALL BELL ON OCTOBER 18 10:24 I DON'T KNOW WHO CALLED I DID NOT CALL,
270824,19-OCT-11,18-OCT-11,Susy,,en,69.158.168.186,pare.sl-mj@sympatico.ca,13674490,000000120642850,5,5,Hire more technicians like Susy,5
270825,19-OCT-11,18-OCT-11,Thorat,,en,70.27.105.53,james.voutour@sympatico.ca,13670000,000000120641339,3,3,have people who know what to do more than half of ur worker donot know what they r doing ,
270826,19-OCT-11,18-OCT-11,Radhika,,en,76.69.52.31,farrell@sympatico.ca,13668318,000000120645525,5,5,Nothing - the woman seem to be very experienced and knew her stuff.,5
270827,19-OCT-11,18-OCT-11,Rim,,en,174.92.189.119,rick.thibault@sympatico.ca,13675490,000000120622709,4,3,"NOTHING, EVERYTHING IS GOOD, BUT I STILL CAN;T ACCES MY BELL ACCT AS I FORGOT MY PASSWORD AND NEED IT T RESET",5
270828,19-OCT-11,18-OCT-11,John,,en,70.27.96.149,g.s.bennett@sympatico.ca,13668620,000000120626844,1,1,Everything.,1
270829,19-OCT-11,16-OCT-11,Cesar,,en,174.89.199.173,rbonenfant@sympatico.ca,13645810,000000120581592,5,5,,5
270830,19-OCT-11,18-OCT-11,Christine,,en,74.12.244.115,cbarfoot1@bell.net,13666062,000000120633870,5,4,I was shifted from french to english then finally to Portable Device to have my problem solved because I still use a rotary phone.,4
270831,19-OCT-11,18-OCT-11,Pascal,,en,174.95.84.145,sandiego@sympatico.ca,13676114,000000120625287,4,3,Rep shoud of call back when they said they would....did not call back at all I had to call you guys 3 times to resolve the matter,3
270832,19-OCT-11,17-OCT-11,Pau,,en,174.95.195.184,m.elnaggar@bell.net,13656974,000000120617529,5,5,,3
270833,19-OCT-11,18-OCT-11,Rym,,en,174.92.90.142,m.bazin@sympatico.ca,13672386,000000120633084,4,4,,4
270834,19-OCT-11,18-OCT-11,Chelsey,,en,69.168.132.54,joanolech@bell.net,13670616,000000120633357,5,4,"This particular representative, Chelsey, did a wonderful job.  She understood the problem and I think the issue is finally resolved because she emailed me the resolution.  My problem is that it took more than one year and literally dozens of calls to find the one person you employ who actually listens to the issue, understands what has been happening and explains what she can do to resolve it.  
",3
270835,18-OCT-11,17-OCT-11,Mike,,en,67.70.130.129,kennm@sympatico.ca,13655652,000000120606117,5,5,"Previous request for adjustments to my bundle, somewhat misunderstood, reason for this latest inquiry, in order to correct existing charges to my account",4
270836,18-OCT-11,17-OCT-11,Ronda,,en,70.29.80.247,g.mccallum@sympatico.ca,13652782,000000120594965,4,4,"Combine your billing reps for phone, internet,TV and wireless, so customers don't get shuffled around between departments.",3
270837,18-OCT-11,17-OCT-11,Eya,,fr,70.55.206.81,michelinecharbonneau@sympatico.ca,13658046,000000120611730,5,5,,5
270838,18-OCT-11,17-OCT-11,Sushil,,en,70.31.22.31,izabelaj@sympatico.ca,13654070,000000120599402,1,1,I have two ID's within Outlook Express. I still don't receive e-mails from my business clients who reply to my business ID: ijaskiewicz@trebnet.com.  ,1
270839,18-OCT-11,17-OCT-11,Koussay,,fr,70.49.95.82,aysauve@sympatico.ca,13648966,000000120599627,5,5,C'est très bien comme cela.  D'autant plus que je n'ai pas eu à attendre dix minutes ou à passer par un nombre incalculable de téléréponse avant de rejoindre une personne.,5
270840,18-OCT-11,17-OCT-11,Mouna,,fr,184.147.252.86,ghyslainedubois@sympatico.ca,13653022,000000120599387,4,2,J'aurais aimer que la préposée me cancelle tous les messages indésirables sur mon écran.  Elle en a seulement cancellé un.,3
270841,18-OCT-11,17-OCT-11,Ginette,,fr,69.157.172.250,lise321@sympatico.ca,13656538,000000120612191,4,4,,4
270842,18-OCT-11,17-OCT-11,Silverious,,en,70.49.158.150,gkidder@bell.net,13653126,000000120597358,5,4,,5
270843,18-OCT-11,13-OCT-11,Moez,,fr,69.157.249.245,primeau.r@sympatico.ca,13613174,000000120528279,1,1,N'a pas su résoudre le problème ,
270844,18-OCT-11,15-OCT-11,Diddharth,,en,184.151.63.201,i.szuzek@sympatico.ca,13633132,000000120569305,5,5,Before getting Bell Mobility I was totally dissatisfied with the help from Bell.Work # 120568650 Now that I have back my email I am very pleased. Thank you.,4
270845,18-OCT-11,16-OCT-11,Aurea,,en,184.146.100.111,gailmiller@sympatico.ca,13642084,000000120588213,5,5,your representative was extremely patient and helpful. I got all the help I neede and more!,5
271368,19-OCT-11,18-OCT-11,Ahmed,,en,70.50.66.119,j.feinberg@sympatico.ca,13669852,000000120633419,4,4,The phone connection was not clear. The help person had an accent that was difficult to understand with the bad connection. I recommend that you improve the equipment used by help line people so that their voices can be heard loudly and distinctly.,5
271369,19-OCT-11,18-OCT-11,Aria,,en,70.29.75.140,hdklein@sympatico.ca,13669371,000000120636581,5,4,,5
271370,20-OCT-11,19-OCT-11,Eric,,en,70.30.9.114,xavierpow@sympatico.ca,13693394,000000120653783,3,5,"I would have appreciated if Bell would respect my patronage as long time very loyal customer that is now retired and adjust their rates for all services at a competive rate, not wait for the customer to find out thy have been gouged. This I found out when the competetion offored me a better rate with a better plan.",3
271371,20-OCT-11,19-OCT-11,Kevin,,en,70.24.110.125,gspring@sympatico.ca,13683982,000000120668958,5,5,,4
271372,20-OCT-11,19-OCT-11,Ajay,,en,64.229.169.68,lorna.rodgers@sympatico.ca,13687168,000000120665061,5,1,It's a technical problem so I don't know,2
271373,20-OCT-11,19-OCT-11,Freddy,,en,76.69.231.204,linda.slotzberg@sympatico.ca,13686966,000000120665788,5,3,,3
271374,20-OCT-11,19-OCT-11,Med Anis,,fr,76.65.136.88,martheleandre@sympatico.ca,13687916,000000120653883,5,5,,5
271375,20-OCT-11,19-OCT-11,Arjuman,,en,70.49.216.188,mikelepage@sympatico.ca,13688489,000000120667976,5,4,,5
271376,20-OCT-11,19-OCT-11,Cesar,,en,184.162.193.147,redd905@sympatico.ca,13690392,000000120659641,5,3,Have all information stored in the sam location that would avoid to be put on hold to contact other department,5
271377,20-OCT-11,19-OCT-11,Casey,,en,50.101.225.232,bobstamant@sympatico.ca,13680356,000000120662258,5,5,,5
271378,20-OCT-11,19-OCT-11,Carolina,,en,70.31.56.15,jimcrosbie@sympatico.ca,13685366,000000120672793,2,1,"Technician was pleasnt, patient and seemed knowledgeable but could not reolve my""problem"". I could not and still cannot getInternet Explorer to open my home page. Technician said the problem was at her end  and ""would be resolved shortly"". My wife's laptop runs off my ""line""(modem) and hers still opens fine on Internet Explorer! Cannot understand how that could be. I would like another technician to take a shot at resolving this ""problem"".",4
271379,20-OCT-11,19-OCT-11,Colleen,,en,74.15.46.85,bmcluhan@sympatico.ca,13680326,000000120650444,4,4,Wouldn't have had to call if Bell hadn't made the mistake in the first place.,3
271380,20-OCT-11,19-OCT-11,Brent,,en,174.91.224.103,ibby1@sympatico.ca,13684500,000000120658591,5,5,"Nothing could have been done better, all went very well! Brent was clear,very patient and solved the problem. Thank you,very much appreciated!",5
271381,20-OCT-11,19-OCT-11,Daniel,,en,70.49.48.167,allan.jacobs@sympatico.ca,13679196,000000120672524,5,5,"Nothing, but Daniel is the best of about 12 Bell representatives whom I have dealt with over the years. ",5
271382,20-OCT-11,18-OCT-11,Ali,,en,70.54.106.116,argayson@sympatico.ca,13664784,000000120630493,1,1,Not put me on hold waiting to speak to somebody in India who could not resolve my issue.,1
271383,20-OCT-11,19-OCT-11,Kanchumarthi,,en,208.97.64.251,mcdonald2895@sympatico.ca,13688118,000000120672116,1,1,"At the end of this call I was advised that there is an outage in my area, why could this have not been relayed to me on the first call. Internet still not working at home. October 20 7:30 am",1
271384,20-OCT-11,19-OCT-11,Leslie,,en,69.158.1.180,grogers7@bell.net,13683948,000000120648669,5,5,,5
271385,20-OCT-11,19-OCT-11,Nadia,,fr,74.15.117.152,mounjed.arnouk@sympatico.ca,13688770,000000120652815,1,4,on me vole,1
271386,20-OCT-11,19-OCT-11,Manuel,,en,70.26.140.68,bruce.waechter@sympatico.ca,13680554,000000120649872,5,5,,5
271387,20-OCT-11,19-OCT-11,Helenpearl,,en,70.30.32.231,suenjohn@bell.net,13692146,000000120672140,5,5,not a thing,5
271388,20-OCT-11,19-OCT-11,Armando,,en,70.31.237.123,gerlick@sympatico.ca,13683640,000000120650715,5,5,Nothing.,5
271389,20-OCT-11,09-SEP-11,Visakan,,en,184.147.121.92,fred.ingarao086@sympatico.ca,13192826,000000119765871,5,4,"I was told that by upgrading our internet I would have faster service but that is not at all the case.

Also I have an IPOD which I cannot get going and I was told that I could hook up so many devices to this new modem however I was not told how to do so and cannot figure it out.",3
271390,20-OCT-11,19-OCT-11,Kevin,,fr,76.69.230.106,michefrancoeur@sympatico.ca,13688344,000000120652338,5,5,,5
271391,20-OCT-11,19-OCT-11,Marvin,,en,208.124.238.238,tedsilver@sympatico.ca,13692406,000000120674075,2,1,"The service rep did not stay with me til the end of the 'fix' he was running. He told me everything was fixed and that when the repairs were complete, to re-boot my computer. Then he ended the call. 

The 'repairs' never stopped. because it was late and I had to get some sleep, I left the computer and repairs running all night, thinking it would just take more time. When I got up the next morning, it was still not complete.

I rebooted the computer and I still had the same problem.

This makes me think the service rep either knew the repairs would not work or he was in a hurry to go on a coffee break.

Generally I am usually very satisfied with the tech help I get from you. But not this time. ",3
271392,20-OCT-11,19-OCT-11,Tarek,,fr,184.145.180.129,jeanlucie@sympatico.ca,13685132,000000120668052,5,5,,5
271393,20-OCT-11,19-OCT-11,Zied,,fr,67.68.127.207,llarouche001@sympatico.ca,13687086,000000120674066,3,4,,4
271394,20-OCT-11,19-OCT-11,Timmy,,en,70.29.64.35,gailandjoe@sympatico.ca,13683444,000000120654676,5,2,improve internet service and reduce the cost,3
271395,20-OCT-11,17-OCT-11,Diedra,,en,64.231.12.123,sabent@sympatico.ca,13660890,000000120601674,3,3,notification of promotions to existing and loyal customers,3
271396,20-OCT-11,19-OCT-11,Mohamed,,fr,76.64.85.148,florent.veilleux@sympatico.ca,13683218,000000120664859,5,5,,4
271397,20-OCT-11,17-OCT-11,Alison,,en,67.70.197.149,mmbaysarowich@sympatico.ca,13658311,000000120606240,2,2,Having some one who speaks and understands English and is familiar with a Bundle Package. ,
271398,20-OCT-11,19-OCT-11,Sharadha,,en,70.55.37.127,eppich@sympatico.ca,13682904,000000120660599,4,4,"Sometimes I have difficulty understanding agents who are not very fluent in the english language, although they are very polite and good at problem solving",4
271399,20-OCT-11,18-OCT-11,Anah,,en,174.95.26.108,gah06@sympatico.ca,13668658,000000120629726,2,2,Get your facts straight before you outrageously debit my account for $22.54 and then I call and say oh sorry it was a mistake but offer to credit 19.95 or something but not give me the tax back.  Then for my trouble give me a $20.00 credit.  Why am I paying $55.25/month and I can get the same service from Rogers for $23.09 plus tax????????????????????????????  I am a senior citizen and within my peer group we are all very disappointed with Bell and feel because we are not technically savvy that our disgust with Bell is not being heard.,1
271879,19-OCT-11,18-OCT-11,Julio,,en,174.88.64.87,p.debaie@sympatico.ca,13674406,000000120630739,5,5,Request to fill out 2 surveys for same problem.Both of these calls were for the same problem . Problem was Julio and I lost our phone connection but we were able to re-establish it and continued working on my problem.,4
271880,19-OCT-11,18-OCT-11,Joelle,,en,74.15.36.227,picherf@sympatico.ca,13674820,000000120636299,4,4,,4
271881,19-OCT-11,18-OCT-11,Larissa,,fr,174.92.226.122,m.brault@sympatico.ca,13672396,000000120623343,5,5,Rien,5
271882,19-OCT-11,18-OCT-11,Marouen,,fr,65.94.254.227,diane.thibault1@sympatico.ca,13667348,000000120645002,4,4,Tout a été fait pour le mieux. Mamoen m'a donné les meilleures recommandations et a fait tout le nécessaire pour en arriver à un excellent résultat.,5
271883,19-OCT-11,18-OCT-11,John,,en,174.89.64.80,jancrane@sympatico.ca,13670036,000000120631770,3,5,"The person on the phone spoke very impatiently.  I'm not clueless when it comes to technology, but needed help that day - it was as if I was taking up his time!  Have NEVER experienced that with Bell and I hope I never do again.  It was almost like I should APOLOGIZE for bothering the help desk!  I seldom call it!  So upsetting that I may look at other internet options.",2
271884,19-OCT-11,18-OCT-11,Arul,,en,67.68.17.42,gail.royer@sympatico.ca,13668662,000000120638883,5,5,,5
271885,19-OCT-11,18-OCT-11,Haythem,,fr,70.53.132.210,gjrioux@sympatico.ca,13668978,000000120623209,4,4,il manque de directive...on doit faire plusieur département pour trouver le bon répondant..ce cou si sa été a la 4 ieme personne pour avoir l'heure juste mais il y a un mois environ sa été a la 7 ieme avant d'avoir une bonne réponse (la boite est trop grosse),4
271886,19-OCT-11,18-OCT-11,Sana,,en,70.29.235.157,wdgoodwin@sympatico.ca,13678042,000000120631769,3,3,Not claim the modem was the problem with an network issue,3
271887,19-OCT-11,18-OCT-11,Charles,,en,174.91.183.89,henrysipila@sympatico.ca,13669438,000000120624844,3,1,,2
271888,19-OCT-11,18-OCT-11,Mike,,en,65.93.178.49,howwong@bell.net,13669552,000000120638696,5,5,,5
271889,19-OCT-11,18-OCT-11,Janice,,en,174.95.191.100,jim.joseph@sympatico.ca,13670448,000000120630207,5,5,,5
271890,19-OCT-11,13-OCT-11,Armando,,en,65.92.134.77,gbrazeau3@sympatico.ca,13607514,000000120528808,3,3,I think part of the problem was mine in not explaining what I wanted.,5
271891,19-OCT-11,18-OCT-11,Melvin,,en,70.27.191.153,roger074@sympatico.ca,13675696,000000120631816,5,5,Nothing,5
271892,19-OCT-11,18-OCT-11,Tony,,en,70.49.239.101,annralph@bell.net,13664712,000000120630550,5,5,"Nothing, everything was A1.  The quality of the representative very very good and I must congratulate the centre in El Salvador for the high quality of English spoken by the support technicians.",5
271893,19-OCT-11,18-OCT-11,Kranthi,,en,65.93.149.249,STUMPF1@sympatico.ca,13663930,000000120645706,3,3,Have someone who can clearly speak to me about my problem.During our conversation not only could I not hear who I was talking to but half the time I could not understand them.,2
271894,19-OCT-11,18-OCT-11,Leslee,,en,69.158.68.203,rlmarcil@sympatico.ca,13675566,000000120628209,5,5,Nothing. But please change my E-mail address to rlmarcil@gmail.com,4
271895,19-OCT-11,18-OCT-11,Fodie,,en,184.145.90.24,n_poupore@sympatico.ca,13673840,000000120642216,4,4,,5
271896,19-OCT-11,18-OCT-11,Chenrup,,en,174.89.41.17,iamdar@sympatico.ca,13669646,000000120643529,5,5,,4
271897,19-OCT-11,18-OCT-11,Gavin,,en,64.228.71.129,rosebeth@sympatico.ca,13675810,000000120647723,5,4,,5
271898,19-OCT-11,18-OCT-11,Nelly,,en,76.67.115.109,johnbrunke@sympatico.ca,13670746,000000120622788,5,4,"Bell should clarify the available choices, and then stick to what is offered. Not the reps fault, but truly Bell's fault.",4
271899,19-OCT-11,18-OCT-11,Keith,,en,64.231.221.212,mldepatie@sympatico.ca,13673474,000000120641960,5,5,,5
271900,19-OCT-11,18-OCT-11,John,,en,174.91.139.133,mark.platnar@sympatico.ca,13672738,000000120637252,4,4,,3
271901,19-OCT-11,18-OCT-11,Lilian,,en,65.92.154.114,ppcameron@sympatico.ca,13674960,000000120627085,4,4,"the representative was very efficient & knowledgeable..thank you
I am a bit concerned as to recent problems with scams/virus in email the firewall was also off & now I am not seeing wi fi..is this ok...I am still learning. ps I do have pc care and yes I am staying with bell. Thamk you.",5
271902,19-OCT-11,18-OCT-11,Ivan,,en,70.49.1.216,the.sellars@sympatico.ca,13677394,000000120626940,5,5,,5
271903,18-OCT-11,17-OCT-11,Ronald,,en,70.31.4.31,acescon@bell.net,13648108,000000120598582,5,5,i cant' think of anything ,5
271904,18-OCT-11,17-OCT-11,Rudys,,en,70.31.30.147,antero.furtado@sympatico.ca,13648756,000000120596872,5,4,,5
271905,20-OCT-11,19-OCT-11,Sarah,,fr,207.253.47.190,thibaultguay@sympatico.ca,13692534,000000120658773,5,5,le dire à la personne qui m'a conseiller,4
271906,20-OCT-11,19-OCT-11,Ali,,fr,67.71.168.28,denise.legare2@sympatico.ca,13682046,000000120665667,4,5,,5
271907,20-OCT-11,19-OCT-11,Travis,,fr,174.91.250.32,michell@sympatico.ca,13688382,000000120653282,5,5,,3
271908,20-OCT-11,19-OCT-11,Josi,,en,70.50.89.14,sbobko@bell.net,13691320,000000120664162,3,3,To have 4 calls or more a day to try to collect 170 dollars appx and then get letter of disconnection is insane. I doubt if Bell want's customers. Instead Bell batters them with call's and in most cases you can't even understand the person on the phone. Terrible .. very unsatisfied.. Bell is NOT what it use to be.. ,1
271909,20-OCT-11,19-OCT-11,Mohamed,,fr,69.70.254.58,mariusj@sympatico.ca,13687836,000000120649148,5,5,Le temps d'attente avant de pouvoir lui parler  aurait pu être un peu raccourci.,5
271910,20-OCT-11,18-OCT-11,Mario,,fr,70.30.247.61,sonya.kertesz@bell.net,13676755,000000120630403,5,5,"Avec Mr Robidoux tout a été parfait, simple et rapide. J'ai placé 6 appels auparavent échelonnés sur 1 semaine pour la meme situation : configuré mon courriel bell.net dans mon outlook et aucuns techniciens n'a pu résoudre mon probleme meme le tech. de niveau 3 (la solution pour lui etait d'utiliser Live Mail alors que j'ai la suite Office de Microsoft a 700$).Mr Robidoux a su etre a l'écoute de mes besoins et a su donner un service au dela de mes attentes . J'avais perdu completement espoir suite au nombreux appels placés sans succes.Je suis tres décue de la nouvelle vague de techniciens au support technique engagé a Bell depuis 1 an. Au moment ou l'appel est placé ils subissent coaching en ligne et les appels durent en moyenne 45 a 60  min mais aucun ne sait résoudre les problemes sans compter le nombre de fois qu'on vous mets en attente et que la ligne raccroche. Mr Marc Robidoux a franchement su faire la différence il faudrait que Bell considere des personnes de qualité comme Mr Robidoux pour effectuer un travail de support tech. Merci a Marc Robidoux d'avoir su regler mon probleme",3
271911,20-OCT-11,18-OCT-11,Wayne,,en,74.14.20.160,norgray@sympatico.ca,13674216,000000120643150,4,4,,5
271912,20-OCT-11,18-OCT-11,Souhaib,,fr,74.12.160.204,sabarnajat@bell.net,13676012,000000120638950,5,5,,5
271913,20-OCT-11,19-OCT-11,Sam,,en,69.159.6.191,beckerleg@sympatico.ca,13680008,000000120654484,1,1,Canaia rep,1
272393,18-OCT-11,16-OCT-11,Nikitha,,en,207.164.79.111,bob.savaria@sympatico.ca,13640412,000000120587181,5,5,Nothing. Nikita could not be expected to answer questions on the iPhone installation. So she propy called on a colleague. ,5
272394,18-OCT-11,11-OCT-11,Ricardo,,en,64.229.96.130,russellnangela@bell.net,13586348,000000120485480,5,5,I think the technical support that bell provides is very well established.,5
272395,18-OCT-11,16-OCT-11,Maria,,en,70.31.225.176,kamel.helmy@sympatico.ca,13643474,000000120583681,5,5,thank you,5
272396,18-OCT-11,16-OCT-11,Mohamed,,fr,65.92.244.15,jsimard26@bell.net,13643374,000000120586015,5,5,,4
272397,18-OCT-11,17-OCT-11,Partha,,en,65.95.143.160,emcinnes2@sympatico.ca,13652080,000000120607737,1,1,Fix the problem.,1
272398,19-OCT-11,18-OCT-11,Sarah,,en,71.101.98.22,jovickers@sympatico.ca,13670834,000000120623468,5,5,,5
272399,19-OCT-11,18-OCT-11,Estephania,,en,67.71.37.113,patricia.newton@sympatico.ca,13674568,000000120642369,,,Didn't get the call!,
272400,19-OCT-11,18-OCT-11,Prego Junior,,en,184.145.120.20,sarah.ferraro@sympatico.ca,13676140,000000120629102,5,4,"Give me a credit for the time lost being unable to access my e-mails, since the problem was on Bell's end.",3
272401,19-OCT-11,18-OCT-11,Hanene,,fr,70.48.145.218,paquerettejean@sympatico.ca,13674482,000000120624174,,,"Je serai satisfaite seulement après avoir eu ma facture le mois prochain, on verra",
272402,19-OCT-11,18-OCT-11,Harathi,,en,70.29.254.162,ritamarius@sympatico.ca,13675522,000000120638351,4,4,,5
272403,19-OCT-11,12-OCT-11,Saifuddin,,en,69.157.176.246,sidney.elkin@sympatico.ca,13601248,000000120493457,4,3,I believe that I have not understood the original problem and perhaps did not exactly explain my problem.,4
272404,19-OCT-11,18-OCT-11,Mariem,,fr,69.159.117.111,jimmarcenaro@sympatico.ca,13670474,000000120621666,3,4,parler  moins   vite,4
272405,19-OCT-11,18-OCT-11,Ahmed,,en,69.158.168.186,pare.sl-mj@sympatico.ca,13674488,000000120642047,1,1,Employ technicians who are knowledgable,1
272406,19-OCT-11,16-OCT-11,Alex,,en,69.158.101.212,marian.da_costa050@sympatico.ca,13644422,000000120583550,4,3,"Ensure my address information is correct for both the phone and internet channels.  Just found out that my new modem was not delivered to me because you did not put my unit no. on the package.  However, when I look at my ebills the unit number is listed.",3
272407,19-OCT-11,18-OCT-11,Victoria,,en,70.49.126.232,yvonmarcil_1@sympatico.ca,13678320,000000120628575,5,4,,5
272408,19-OCT-11,18-OCT-11,Ronalie,,en,70.51.110.251,mpeachey@sympatico.ca,13673654,000000120640273,5,4,"There have been too many telephone calls made over the past few months, even being left on hold with no one returning and always being transferred to someone else and having to repeat the problem, and I have two confirmation numbers before Ronalie and now I have a 3rd confirmation number.   I have been with Bell for over 55 years and was a loyal customer but if this is not resolved as promised by Ronalie I will no longer have any loyalty to Bell.",
272409,19-OCT-11,18-OCT-11,Sarah,,fr,142.217.53.180,jeanmarc.trepanier@sympatico.ca,13670272,000000120634118,5,5,,5
272410,19-OCT-11,18-OCT-11,Sarah,,fr,174.92.221.141,GiseleDesmarais@bell.net,13663762,000000120628227,5,5,,5
272411,19-OCT-11,18-OCT-11,Mary,,en,64.231.14.143,judelbug@bell.net,13670956,000000120637707,5,5,"nothing
",5
272412,19-OCT-11,18-OCT-11,Nejib,,fr,184.145.188.156,claire.turcotte@sympatico.ca,13666406,000000120634484,4,4,,5
272413,19-OCT-11,18-OCT-11,Tarek,,fr,76.64.108.192,ynlx@sympatico.ca,13678262,000000120630342,5,4,"rien à dire pour le moment, je vais attendre de voir ma prochaine facture pour voir si tout a été réglé selon les informations que j'ai reçues.",3
272414,19-OCT-11,18-OCT-11,Carlton,,en,67.70.161.224,ocean23@sympatico.ca,13674312,000000120646845,5,4,,4
272415,19-OCT-11,18-OCT-11,Salvador,,en,69.158.77.62,caseysoden@sympatico.ca,13666014,000000120638791,5,5,very little,5
272416,19-OCT-11,18-OCT-11,John,,en,174.93.166.100,dagormley@sympatico.ca,13666810,000000120629818,5,5,"Nothing.
Everything was handled professionally and to my complete satisfaction.",5
272417,19-OCT-11,18-OCT-11,Carlos,,en,65.92.233.202,owenpegg@sympatico.ca,13674390,000000120639299,5,5,served a glass of malt scotch,5
272418,19-OCT-11,18-OCT-11,Rebello,,en,70.26.120.206,stucunningham@sympatico.ca,13676980,000000120642697,4,4,"The server in my area was down.
The young woman did everthing to help me.
I just had to wait until today to access my email account.",5
272419,19-OCT-11,18-OCT-11,Jenett Mae,,en,70.51.171.169,schan369@sympatico.ca,13676212,000000120635334,4,4,had been put on hold too long.,4
272420,19-OCT-11,17-OCT-11,Kanchumarthi,,en,70.27.190.72,estelleandivan@sympatico.ca,13652212,000000120612172,5,5,"Had to make rep repeat at times, but I have to commend him on his patience with me because of my lack of knowledge with computers.  I thank him.",5
272421,19-OCT-11,18-OCT-11,Dawood,,en,174.88.101.182,imaging.express@sympatico.ca,13669716,000000120626101,2,3,"I signed into www.bell.ca/myinternet
I then tried to cancel the sign in but could not. Your staff told me I could not.
The one thing you could do is cancel my sign in to www.bell.ca/myinternet.",3
272422,19-OCT-11,17-OCT-11,Sarah,,en,70.27.192.177,l.lwade@sympatico.ca,13655968,000000120598044,5,5,Nothing. The representative (Sarah) was very knowledgeable and friendly. She explained evrything as she proceeded to fix my problem. ,5
272423,19-OCT-11,18-OCT-11,Martine,,en,184.144.170.194,mmjreid@sympatico.ca,13673502,000000120630907,5,5,nothing,5
272424,19-OCT-11,18-OCT-11,Sofiene,,en,184.144.170.194,mmjreid@sympatico.ca,13673506,000000120628365,5,5,nothing,5
272425,19-OCT-11,18-OCT-11,Saifuddin,,en,174.94.34.159,distewart@sympatico.ca,13667438,000000120634893,5,5,,5
272426,19-OCT-11,17-OCT-11,Walter,,en,65.92.115.241,k.g.davies@sympatico.ca,13655370,000000120598799,1,1,same as before.,2
272427,19-OCT-11,17-OCT-11,Lor,,en,65.92.115.241,k.g.davies@sympatico.ca,13655372,000000120604199,1,1,same X 3.,2
272428,19-OCT-11,18-OCT-11,Wynbert,,en,70.52.28.83,deenamayka@sympatico.ca,13667164,000000120629416,5,5,,5
272429,19-OCT-11,18-OCT-11,Ronalie,,en,50.101.141.149,jmduke@sympatico.ca,13670562,000000120636723,4,5,,5
272430,19-OCT-11,17-OCT-11,Luis,,en,69.157.60.156,shari.hartry@sympatico.ca,13661320,000000120600956,5,5,You could not do anything to improve with this recent experience.,5
272431,19-OCT-11,18-OCT-11,Nancy,,en,65.92.93.149,mrstbag@sympatico.ca,13673698,000000120622823,5,5,,5
272432,19-OCT-11,18-OCT-11,Rajesh,,en,70.51.88.44,fcpblen@sympatico.ca,13668352,000000120646355,1,1,"make knowledgeable staff available to promptly anser questions "" correctly"" and in a timely fashion.  Wait times are ridiculous",2
272433,19-OCT-11,18-OCT-11,Kishore,,en,64.231.170.126,bigp@sympatico.ca,13665348,000000120633646,4,4,quit arbitrarily slowing my speed down---tyhan i won't have to bother you,3
272434,19-OCT-11,17-OCT-11,Karim,,en,76.67.125.57,sidneyogawa@sympatico.ca,13661438,000000120602713,1,1,"I did not make a call to Bell.
",1
272435,19-OCT-11,18-OCT-11,Yves,,fr,70.48.118.22,renaud.ducharme@sympatico.ca,13675352,000000120628012,5,5,,3
270846,18-OCT-11,17-OCT-11,Tyler,,en,174.91.147.130,hweisfeld@sympatico.ca,13653848,000000120621125,2,1,Really know how to solve this recurring internet problem - I find the different tech people drastically vary in competence or your system has so many problems they can't be held accountable.,1
270847,18-OCT-11,14-OCT-11,Jacqueline,,en,70.27.127.130,Atol@bell.net,13616466,000000120555579,4,4,,4
270848,18-OCT-11,17-OCT-11,Salvador,,en,70.26.118.219,marcy.wolfe@sympatico.ca,13657292,000000120605281,4,4,,4
270849,18-OCT-11,11-OCT-11,Justine,,en,50.100.133.147,nana.pepper@bell.net,13584084,000000120470404,4,4,,4
270850,18-OCT-11,14-OCT-11,Ricardo,,en,70.31.79.131,maxwoodhouse@bell.net,13624362,000000120541301,5,4,,4
270851,20-OCT-11,15-OCT-11,Shashank,,en,67.71.136.250,kschonbach@sympatico.ca,13634426,000000120564926,1,1,"my email was infected with a virus-the tech insisted it was my computer-it WAS NOT! i was blocked out of my account and no one was able to override it at your end-it kept getting deferred ""up"" to someone more experienced and finally i was told it would take 3 days SERIOUSLY??!!!?? i was seriously contemplating switching to rogers",1
270852,20-OCT-11,17-OCT-11,Crystal,,en,65.92.103.140,jskogen@sympatico.ca,13655206,000000120604280,5,5,nothing,5
270853,20-OCT-11,19-OCT-11,Partha,,en,184.146.2.197,hajro.cini@sympatico.ca,13684094,000000120671441,1,1,"I have been a Bell customer since 1993. Until recently I had every service possible with you. On September12th 2011 I requested that my Bell phone be cancelled. 
Since I have the Internet with you, and knowing from my long and painfull experience that technical support is not up to the challenge, 
I expressed my concern that once my phone line was cancelled the Internet not be affected. 
Full assurances were given that this would not be the case. On october 12th the phone was disconnected. Two days later even the Internet was not working. 
On Saturday October 15th I spoke to Vijay and his manager Jason, ID 16404. They told me that my internet service was deactivated in error. 
Both of them were very professional and assured me that the Internet service will be restored by Monday. 
Today is Wednesday night. From 10 am up to now I have been talking to three different people on technical support team namely: 
Evett ID 210703, Daryl Ey00405, Partha ID 26312. 
 
Each and every one of them kept telling me different fairy tales. Evett was telling me that my modem was having problems. 
Daryl hours later, told me that the line outside my house was having problems and a technician will come to fix it between 5 pm to 9 pm. 
 
9 o'clock already passed and I called the technical support again. Partha ID 56312 came up with a different fairy tale: 
""that power line that connects modem with power outlet might be the problem and he is going to send me another one instead"". 
When I told him the stories that I was told from Saturday on, he changed his words and said: 
""wait for the technician to come and he will fix the problem.""
 
 The technician never showed up. I still do not have an Internet and it is impossible ti rely on the misinformation of the technical support people. 
It has been five days that nobody pays attention to professionally deal with the case. 
With exception of Jason ID No. 16404, all the others have tried to mislead me and not to provide any solution. 
I am totally dismayed by such luck of responsibility and I would like a quick resolution of this simple problem. 

",1
270854,20-OCT-11,19-OCT-11,Aleem,,en,199.212.7.70,dianejohnston15@sympatico.ca,13682212,000000120651485,5,5,nothing,5
270855,20-OCT-11,19-OCT-11,Irving,,en,70.53.225.5,joan.robins@sympatico.ca,13685506,000000120667803,5,5,really nothing,5
270856,20-OCT-11,19-OCT-11,Neha,,en,69.156.81.101,regv2@sympatico.ca,13690410,000000120649507,4,3,,4
270857,20-OCT-11,19-OCT-11,Mehdi,,fr,76.65.172.176,cotpit01@sympatico.ca,13681450,000000120669887,2,2,"On me dit que c'est mon modem qui est défectueux, j'ai vécu cette expérience là il y a deux ans et on m'a changé mon modem au moins 3 fois. J'aurais voulu qu'un technicien vienne voir ce qui se passe avec la ligne et j'avais de la difficulté à comprendre leurs français j'ai parlé à deux techniciens et les deux ne semblaient pas comprendre ce que je leurs expliquaient",2
270858,20-OCT-11,19-OCT-11,Claudia,,en,70.49.48.167,allan.jacobs@sympatico.ca,13679194,000000120659457,5,5,,5
270859,20-OCT-11,19-OCT-11,Nizar,,fr,69.157.154.108,anton.rauch@sympatico.ca,13679522,000000120671093,4,4,"rien , tout etai bien !
Merci",5
270860,20-OCT-11,19-OCT-11,Armando,,en,184.146.152.181,lmcghee@sympatico.ca,13687102,000000120657880,5,5,"nothing, he was very patient with me.",4
270861,20-OCT-11,19-OCT-11,Mathew,,fr,174.92.239.144,laalaa@sympatico.ca,13686610,000000120658284,3,2,"probablement, essayer d `entrer dans mon ordi, comme ils ont déjà fait.",3
270862,20-OCT-11,19-OCT-11,Ashok,,en,69.156.81.237,brenda_kinnear@bell.net,13680462,000000120648359,5,5,"I was completely satisfied
Thank you",5
270863,18-OCT-11,12-OCT-11,Wynbert,,en,74.12.188.130,williamhuberchuck@sympatico.ca,13602770,000000120510338,4,4,20 minuit wait to talk to rep,4
270864,20-OCT-11,19-OCT-11,Henry,,en,174.91.124.178,c.e.little@sympatico.ca,13680644,000000120654737,5,5,"Nothing.  I was not put on hold for long, the CSR identified the issue immediately (and correctly, as it turns out) and arranged shipment of the replacement part efficiently.  
As well, the part arrived at my door the very next day.  I was told it might be a few days so that was a pleasant surprise.  If there was a way to provide the CSR's with current delivery data for various locations (""I see shipping to your area is usually the next day"") that would enhance the customer experience.",4
270865,20-OCT-11,19-OCT-11,Sharadha,,en,50.100.55.59,modir8@sympatico.ca,13688672,000000120657673,1,3,,1
270866,20-OCT-11,15-OCT-11,Addu,,en,70.53.20.11,j-jan@sympatico.ca,13633256,000000120563525,1,1,They asked me 15 to 20 questions about my service as if the problem was from MY end. - THEN they decided to check BELL's side. ,1
270867,20-OCT-11,19-OCT-11,Marc,,fr,174.92.202.173,t.martin65@bell.net,13692280,000000120670787,5,5,,4
270868,20-OCT-11,19-OCT-11,Sam,,en,76.70.119.225,mikeandsharen@sympatico.ca,13688464,000000120660445,4,4,I was not told of the new once a year fee for modem rental prior to seeing it on my Bell statement.,4
270869,20-OCT-11,19-OCT-11,Kanchana,,en,70.24.160.62,rnest@sympatico.ca,13690654,000000120668487,5,5,,5
270870,20-OCT-11,19-OCT-11,Mary,,en,184.145.67.90,aceandrea@bell.net,13678927,000000120653866,2,2,"explain the mistakes on my bill better
it made no sense to me,nothing has changed on my end so why such a different bill from last month??",3
270871,20-OCT-11,19-OCT-11,Shashank,,en,67.71.144.182,w.murillo@sympatico.ca,13693124,000000120668660,5,5,she was very helpfull.,5
270872,20-OCT-11,19-OCT-11,Adam,,en,174.94.57.166,wid4@sympatico.ca,13693240,000000120664287,5,5,"Nothing. Your representitive was great. 
This mentioned if your service continues to improve,other experiences have been less than satisfactory, I will probably give question 4 a higher recommendation.",3
271400,20-OCT-11,19-OCT-11,Bhavana,,en,174.95.201.71,msetnyk7@sympatico.ca,13688826,000000120650606,5,5,"Have an automatic announcement when first calling Bell re Symatico internet service that it is down. This will eliminate time spent to reach a technician and for Bell, they won't waste time advising that the system is down.",5
271401,20-OCT-11,19-OCT-11,Sarah,,en,76.65.17.90,bobkirby@sympatico.ca,13680350,000000120660835,5,4,,4
271402,20-OCT-11,19-OCT-11,Allan,,en,76.67.112.29,garynant@sympatico.ca,13683488,000000120659489,5,5,,5
271403,20-OCT-11,19-OCT-11,John,,en,70.48.58.12,jd.padbury@sympatico.ca,13685064,000000120661123,2,1,I believe there is a communication problem with John.  He reset my entire system and I lost all my services when I asked if resetting the password to my modem drops all connections to the internet he said yes. When I called back I received help from Sami 625641 ibelieve is her number.  She hot desked me to view what I was asking after an hour she had the service working and a password in place.  What was John doing!,4
271404,20-OCT-11,02-FEB-11,Juan,,en,70.53.221.52,katemac@sympatico.ca,10904775,000000114822170,5,2,"Our internet service was suspended a week early - right in the middle of our move, on one of the worst days possible. It was disasterous timing and caused massive frustration and much time wasted running out to wi-fi cafes and sending faxes at Staples etc. A total, complete mess. By the time my internet was reinstated (which might have been earlier than I knew because no one ever told me to reset my modem; I just tried for the hell of it a few times,)I was backed up at least four hours and had to reschedule with my movers. I have to come back to the city next week now to meet them. I'm on the hook for my travel expenses now. 

I fully except that mistakes happen and the Bell reps I spoke to were all lovely and as helpful as they could be. There should, however, be easier, more expedient ways to reverse mistakes as they can have real world consequences. This is not the first time I have had Bell Internet cost me time or money during a busy time. It shouldn't happen. 

All of that said, I am very impressed with the kindness and desire to help that your staff demonstrated. I was not an easy client to deal with - angry, frustrated, stessed and upset - and the final woman I spoke to worked very hard to find assurances and solutions for me. My compliments to her. 
CJM",2
271405,20-OCT-11,19-OCT-11,Bochra,,fr,70.55.134.168,mbaril56@bell.net,13688072,000000120656457,5,5,,5
271406,20-OCT-11,15-OCT-11,Matthew,,en,74.15.247.8,reloader@sympatico.ca,13637158,000000120577572,3,2,It would be nice to have someone that knows what the problem is with my signal strength.,3
271407,20-OCT-11,19-OCT-11,Sami,,en,70.48.58.12,jd.padbury@sympatico.ca,13685066,000000120664179,5,5,Get ride of John!!!!,5
271408,20-OCT-11,19-OCT-11,Kathy,,en,70.24.166.223,r.mulder@sympatico.ca,13690142,000000120661791,4,4,"Appreciated patience of technician and her knowledge.
Thanks",4
271409,20-OCT-11,18-OCT-11,Jose,,en,64.231.25.130,vanderwagen@sympatico.ca,13677800,000000120628143,4,1,"When I called back about the problem on Oct 20, 2011 the problem had not been started on by the 2nd level technician.",2
271410,20-OCT-11,19-OCT-11,Mohamed,,fr,70.24.199.41,chantalbarroismassie@sympatico.ca,13681038,000000120667250,5,5,,5
271411,20-OCT-11,19-OCT-11,Alejandro,,en,174.89.55.179,calvano6@sympatico.ca,13680700,000000120671428,5,1,"Alejandro handled ny peoblem professionally. Unfortunately, the problem is with Bell policy. What used to work up until a week ago no longer works.  I would like to escalate my issue to the next level.  Please have someone contact me.

Phil Calvano
905-689-8448
calvano6@sympatico.ca

Bell telephone customer
Bell sympatico customer
Bell mobility customer",
271412,20-OCT-11,19-OCT-11,Sowjanya,,en,207.210.45.37,shirleykerr@sympatico.ca,13691626,000000120672736,4,4,If I had received satisfaction like this I most likely would not have cancelled my service,2
271413,20-OCT-11,31-AUG-11,Mario,,fr,74.14.170.226,sergestg@sympatico.ca,13086981,000000119553419,5,4,,5
271414,20-OCT-11,19-OCT-11,Elmer,,en,64.228.71.23,weast1@bell.net,13693188,000000120673193,5,5,"This is the best service group I have ever work with. Phone,internet and satellite",5
271415,20-OCT-11,19-OCT-11,Brahim,,fr,70.52.101.110,payeurn@bell.net,13689678,000000120655069,4,,il vont le faire mais il on dit que sa prendrais de 7 a 10 jour ces le casse tête pivotant qui ne fontione plus de Sympatico . ca  on va surstyle de vie on va a détante vous voyer casse têtevous cliquer dessus vous aller voir sa fonstionne plus ,5
271416,20-OCT-11,19-OCT-11,Sihem,,fr,174.92.184.44,gsallard@sympatico.ca,13683968,000000120662640,5,5,"Rien d'autre que la patience qu'a eue votre spécialiste.
Merci à elle",5
271417,20-OCT-11,19-OCT-11,Kathy,,en,70.53.75.219,lkbk@sympatico.ca,13687076,000000120660106,5,5,,5
271418,20-OCT-11,19-OCT-11,Nicole,,en,69.159.60.137,joannemillman@sympatico.ca,13685534,000000120658555,3,2,,4
271419,20-OCT-11,09-SEP-11,Reina,,en,99.228.247.48,fernando905@sympatico.ca,13192694,000000119757868,1,1,up today 20 October 2011 my telephone is still not working correctly as it was before your technician CUT OFF all service in the area....Please see my complaine.....,1
271420,20-OCT-11,16-OCT-11,Vijayashanti,,en,69.157.67.10,cdn.tramp@sympatico.ca,13640736,000000120583856,5,5,"1. informed me that my issue was resolved
2.Your customercare person did not tell me my new password
3. Tech services had no phones numbers for your high tech teams so that my questions could be answered
4 5 days is too long to be with blocked e-mail amd no feedack",3
271421,20-OCT-11,26-SEP-11,Hency,,en,199.243.125.2,kkasprzak@sympatico.ca,13403200,000000120142757,5,5,Nothing,5
271422,20-OCT-11,19-OCT-11,Ericka,,en,76.64.21.104,rmboyd@bell.net,13690636,000000120661213,3,3,"I called bell again today and got more info.. she also helped me adjust my screen so that I should be able to eventually learn some of this. Before, I couldn't close or adjust a 'window' to see what was below! With thanks..RMB.


",4
271423,20-OCT-11,11-OCT-11,Sushil,,en,174.95.254.132,fande.mackenzie@sympatico.ca,13577820,000000120479525,1,1,"there is no real time info sharing between different groups - i had a repair problem with my wireline that affected my internet , yet the two support groups seemed disconnected. It took much too long for the agent to trouble shoot a problem that was ultimately fixed with configuration changes the next day.",3
271424,20-OCT-11,13-OCT-11,Benjamin,,en,65.94.205.27,tandgdirosa@bell.net,13615309,000000120526730,5,5,Nothing else,5
271425,20-OCT-11,19-OCT-11,Yosimar,,en,174.94.35.126,shirleybunch@bell.net,13691622,000000120658897,3,4,Talk slower for me.,4
271426,20-OCT-11,19-OCT-11,William,,en,76.64.199.81,bomar_mbo@sympatico.ca,13680376,000000120667932,4,4,,4
271427,20-OCT-11,13-OCT-11,Carmen,,en,65.94.205.27,TandGDiRosa@bell.net,13603333,000000120528173,5,5,Nothing else.  Great job!,5
271428,20-OCT-11,19-OCT-11,Nizar,,fr,64.228.84.23,fecteau1@sympatico.ca,13683144,000000120673403,4,4,,5
271429,20-OCT-11,19-OCT-11,Med Aymen,,fr,174.93.144.96,marco.claire@sympatico.ca,13687690,000000120653128,4,4,,5
271914,20-OCT-11,19-OCT-11,Neha,,en,69.159.6.191,beckerleg@sympatico.ca,13680010,000000120659834,4,4,,5
271915,20-OCT-11,19-OCT-11,Seshadri,,en,74.12.41.203,pyrgosyianis5@sympatico.ca,13690078,000000120668253,5,4,,5
271916,20-OCT-11,11-OCT-11,Juan,,en,184.147.0.75,myles.finnie@sympatico.ca,13584010,000000120459959,5,4,my account was blocked & itwas 2 weeks before the problem was corrected,3
271917,20-OCT-11,19-OCT-11,Edwitch,,en,67.70.46.157,369jb@sympatico.ca,13678448,000000120652065,5,5,The technician that I spoke with was FANTASTIC!  She was excellent at explaining what she was doing and was so quick.  Hats off to her!!!  :),5
271918,20-OCT-11,19-OCT-11,Kat,,en,174.95.170.125,laertisart@sympatico.ca,13686634,000000120660647,5,5,"No, Kat was very courteous and professional!",5
271919,20-OCT-11,19-OCT-11,Shashank,,en,65.92.42.45,njorma@sympatico.ca,13689228,000000120660055,4,5,No comment. Problem was solved.,5
271920,20-OCT-11,18-OCT-11,Karla,,en,74.12.151.142,somervillez@sympatico.ca,13676734,000000120636615,5,5,,4
271921,20-OCT-11,19-OCT-11,Ahmed,,fr,174.92.191.245,plisi4@sympatico.ca,13689958,000000120657562,5,5,rien,5
271922,20-OCT-11,19-OCT-11,Gayathri,,en,174.92.15.229,dstewart_7@sympatico.ca,13682558,000000120651789,4,4,I found her English difficult to understand.,4
271923,20-OCT-11,17-OCT-11,Alison,,en,174.92.81.13,stangrant@bell.net,13661740,000000120597483,4,4,,5
271924,20-OCT-11,19-OCT-11,Brent,,en,184.151.63.197,chuckbrown@sympatico.ca,13681240,000000120664917,2,1,Stop sending me emails that are for someone named Dean Bailey. I have no idea why I keep receiving his emails. My name is Charles Brown,1
271925,20-OCT-11,17-OCT-11,Diaraye,,en,174.92.81.13,stangrant@bell.net,13661742,000000120597713,4,4,,5
271926,20-OCT-11,19-OCT-11,Walid,,fr,38.104.209.118,j_fcouture@sympatico.ca,13684740,000000120671289,1,1,"j'ai passé plus d'une heure au téléphone hier soir pour me faire dire que le rendez-vous que j'avais fixé Samedi le 15 octobre pour le mercredi 19 octobre en soirée 'avait pas été enregistré. J'éproive des problèmes intermittant avec ma ligne téléphonique qui font que ma connection internet est intermitante at pas fiable. Cela fait 1 mois que j'essaie de faire régeler ce problème et rien ne se produit. J'e paye pourtant pour un service qui n'est pas fiable.

Je veux qu'un dirigeant de Bell communique avec moi pour discuter de ce problème et m'offir réparation pour compenser ce problème.

Jean-Francois Couture
416-716-8095 (heureusement ce numéro n'est pas un service Bell)",1
271927,20-OCT-11,19-OCT-11,Carlos,,en,174.94.3.80,jakepac@sympatico.ca,13684826,000000120664425,5,5,Nothing!,5
271928,20-OCT-11,14-OCT-11,Okieh,,en,65.92.113.126,begin22@bell.net,13617804,000000120543672,4,5,no comment!,4
271929,20-OCT-11,19-OCT-11,Patricia,,en,65.94.79.205,sdoll@sympatico.ca,13691378,000000120659649,1,1,the person that I was talking to should have known what they were talking about.  I was given completely wrong information,4
271930,20-OCT-11,19-OCT-11,Preethi,,en,70.53.228.197,hilda.moessner@sympatico.ca,13684314,000000120658004,4,4,,5
271931,20-OCT-11,18-OCT-11,Kyle,,en,184.146.134.167,mscorp@sympatico.ca,13673722,000000120646998,5,5,"There was nothing that could have improved the competence and efficiency of the tech person to whom I spoke (Kyle). He resolved the problem immediately and talked me through the fix.  Very impressed!
",5
271932,20-OCT-11,19-OCT-11,Med amir,,fr,174.93.223.236,micheco2@sympatico.ca,13688342,000000120669096,4,5,,4
271933,20-OCT-11,19-OCT-11,Alfredo,,en,184.148.150.6,sajda@sympatico.ca,13691140,000000120671622,3,1,,4
271934,20-OCT-11,19-OCT-11,Krutthiga,,en,184.148.150.6,sajda@sympatico.ca,13691142,000000120648420,5,5,,5
271935,20-OCT-11,15-OCT-11,Yosimar,,en,76.68.79.69,scottcarolpae@sympatico.ca,13637894,000000120563250,5,5,Done everything well.,5
271936,20-OCT-11,18-OCT-11,Hassen,,fr,174.91.199.109,francois.teasdale@sympatico.ca,13668502,000000120634430,3,4,,4
271937,20-OCT-11,19-OCT-11,Christianne,,en,64.229.43.13,jamcatjah@sympatico.ca,13684836,000000120662812,4,4,One rep not two to resolve my problem.,5
271938,20-OCT-11,18-OCT-11,Singh,,fr,65.92.113.160,yrricher@sympatico.ca,13678272,000000120629917,2,2,Engager quelqu'un(e) qui parle notre langue. Pas des immigrants avec un service de l'Inde,1
271939,20-OCT-11,18-OCT-11,Maurice,,fr,174.91.216.23,robert.regimbald@bell.net,13675622,000000120624830,1,1,Rien n'est encore résolu après avoir effectué plsu de 23 appels et avoir parlé à 3 superviseurs et 2 directeurs,1
271940,18-OCT-11,16-OCT-11,Hedi,,fr,174.93.239.51,yoguimed@sympatico.ca,13647564,000000120580709,3,2,rien,4
271941,18-OCT-11,17-OCT-11,Adam,,en,69.156.118.52,gcoleman2@sympatico.ca,13652920,000000120593756,5,5,nothing at the moment,5
271942,18-OCT-11,17-OCT-11,Kurt,,en,69.156.118.52,gcoleman2@sympatico.ca,13652918,000000120593975,5,5,"Will know when my bill comes, sure hope so!",5
271943,18-OCT-11,17-OCT-11,Aqeel,,en,184.145.88.109,apharris@bell.net,13648798,000000120620738,2,2,provide line service 24 hours a day . we are lucky to be on line 15% of time,2
271944,18-OCT-11,17-OCT-11,Rowena,,en,24.36.154.136,lucas2004@sympatico.ca,13656812,000000120603644,5,4,Provide me with a current price for my internet service.,5
271945,18-OCT-11,17-OCT-11,John,,en,70.30.76.97,scheirer@sympatico.ca,13661134,000000120615413,5,4,"this computer was purchase at dec.2009 & we did a complete clean -up, & had to down load evrything again, for the reason because it slowed up the performust, it still appears that the computer is not up to par.could our MODEM be slowing up  ? ? or the internet?-----art.scheirer...",4
271946,18-OCT-11,15-APR-11,Jamila,,fr,70.24.238.152,giassonc@sympatico.ca,11755789,000000116497171,5,5,,5
271947,18-OCT-11,17-OCT-11,Khan,,en,65.93.24.23,evelynsugrim@bell.net,13652270,000000120619176,5,4,,4
271948,18-OCT-11,17-OCT-11,Michel,,fr,76.65.105.185,a.colizza@sympatico.ca,13648008,000000120618919,5,5,,5
271949,18-OCT-11,16-OCT-11,Budala,,en,70.53.107.216,kdmcd@sympatico.ca,13643560,000000120587009,5,5,,3
271950,18-OCT-11,17-OCT-11,Ahmed,,fr,67.68.187.188,pierreruel_2@sympatico.ca,13659632,000000120596626,5,5,Rien de plus,4
271951,18-OCT-11,16-OCT-11,Sharmila,,en,174.95.147.216,walter.anzengruber@sympatico.ca,13647374,000000120580865,3,4,"The problem was caused by Bell, yet I had to do all the work. The customer rep then told me there was a problem in my area.
Can I charge you for my service? Or lack of your service?",3
271952,19-OCT-11,18-OCT-11,Slah,,fr,67.68.196.166,rachellalonde@sympatico.ca,13675140,000000120641732,4,5,,5
271953,19-OCT-11,18-OCT-11,Cristobal,,en,74.14.104.85,kprofyt@sympatico.ca,13671490,000000120633474,1,1,Fix the problem!!!,1
271954,20-OCT-11,19-OCT-11,Diedra,,en,70.30.24.238,jefc@sympatico.ca,13685170,000000120648943,5,5,,5
271955,20-OCT-11,19-OCT-11,Kathy,,en,174.91.34.155,deslauriers@sympatico.ca,13682112,000000120673183,5,5,Absolutely nothing.  The technician (Kathy) stayed with me until she knew that everything was working.  She was patient and very helpful.,5
272436,19-OCT-11,18-OCT-11,Nathan,,en,174.91.123.230,dcalbery@sympatico.ca,13667066,000000120632165,5,5,"Being able to deal with both the phone and internet service at the same time.  Since my phone contract hasn't quite expired, the person assisting me with the internet was unable to do anything for the phone.  Now I will have to call back. It would be nice to be able to take care of everything all at once.",5
272437,19-OCT-11,17-OCT-11,David,,en,184.146.72.159,steve-o-rama@sympatico.ca,13661854,000000120603374,5,4,"bug in billing when changing internet useage in the middle of cycle, bug needs to be found and fixed",5
272438,19-OCT-11,18-OCT-11,Rym,,fr,174.93.195.225,sissirius@bell.net,13676608,000000120635465,4,4,"La personne a bien répondu et elle m'a offert un forfait bell intéressant pour internet haute vitesse, pour un an au service de loyauté, à renouveller chaque année...Si tout se passe comme elle a dit, je serai très satisfaite....",4
272439,19-OCT-11,18-OCT-11,Marco,,en,70.52.174.114,dearl@sympatico.ca,13667126,000000120642604,4,2,"Marco did all he could, but the problem wasn't with my computer, it was that Bell's e-mail was down, AGAIN, in my area.   Had the same problem last week, but when I phoned Bell about it, a message came on to say that all systems in the 416-447 area were down.   It came back on about 5 mins. later.",3
272440,19-OCT-11,18-OCT-11,Andrea,,en,174.88.168.213,ernie.kairies@sympatico.ca,13668144,000000120634047,4,4,None,5
272441,19-OCT-11,17-OCT-11,Daniella,,en,70.50.65.212,peter.leslie.barton@sympatico.ca,13659500,000000120620066,5,5,,4
272442,19-OCT-11,18-OCT-11,Jessa,,en,204.101.237.139,lorrainedavis@bell.net,13672150,000000120626235,3,1,,3
272443,19-OCT-11,18-OCT-11,Alfonso,,en,70.49.173.114,kimberly.serre@sympatico.ca,13671362,000000120623726,5,5,,5
272444,19-OCT-11,18-OCT-11,Mohamed,,en,69.159.6.72,ol.heap@sympatico.ca,13674322,000000120645125,4,4,Automated answering a bit annoying. Prefer to have an option to talk to a person after the first step instead of talking to the machine,4
272445,19-OCT-11,17-OCT-11,Jose,,en,174.91.235.208,saleem_s@sympatico.ca,13660934,000000120603534,5,5,"keep doing the good work.
",5
272446,19-OCT-11,18-OCT-11,Karla,,en,70.24.175.188,marc.steph@sympatico.ca,13672572,000000120636155,1,1,not put me on hold for 20 minutes,1
272447,19-OCT-11,18-OCT-11,Abir,,fr,206.47.201.183,carmen_6@sympatico.ca,13665932,000000120625732,5,4,"Rien, je dois rappeller au mois de novembre",4
272448,19-OCT-11,14-OCT-11,Harathi,,en,184.147.15.79,opa.oma@sympatico.ca,13625486,000000120547847,5,4,,5
272449,19-OCT-11,04-OCT-11,Abbey,,en,70.49.68.158,ampeletz@sympatico.ca,13499262,000000120325828,5,4,,5
272450,19-OCT-11,16-OCT-11,Nawel,,fr,174.91.242.227,danystamand@bell.net,13641162,000000120582114,5,5,,5
272451,19-OCT-11,20-SEP-11,Gilbert,,en,184.145.55.87,yagnesh901@bell.net,13337170,000000120018358,3,1,I am contacting you Bell CSR 2 times per month since last 6 months.. My billing issue never resolved. Every month I am always getting higher bill. I need to call  to reduce my bill amt. But I never have permanent solution.,1
272452,20-OCT-11,11-OCT-11,Vijayashanti,,en,70.52.156.253,c_oniga@bell.net,13575334,000000120483246,1,1,"A followup phone call was promised to see if the internet is working and it didn't happen.  The connection is the same, there are times that we have no internet service and it's just random.  Not happy at all and we will be looking for a different provider if things don't change soon.",2
272453,20-OCT-11,18-OCT-11,Aidin,,en,174.91.45.228,scmoore@sympatico.ca,13676234,000000120626784,5,5,"Ensure that all reps are as good and knowledgeable as the two men I talked to on Oct18. Aidin and the other man were very helpful. The woman I first talked to on Oct6 (ref #120378407) said I was calling ""too early"" to renew my contract and wasn't interested in doing anything about my request.  ",5
272454,20-OCT-11,19-OCT-11,John,,en,184.146.103.180,k.kanhai@bell.net,13686054,000000120665834,5,5,English language pronunciation could be better,5
272455,20-OCT-11,18-OCT-11,Steve,,en,70.26.63.231,nstenta@sympatico.ca,13674270,000000120641845,5,,"Sorry to say that I never spoke to Steve on Oct 18th as a Bell Tech'n was installing the new hardware for my computer and TV from 4:15 pm to 8:00 pm, therefore I had no time to call for help on anything, although I did call the next day to speak with the manager but spoke with Andrew to complain as to why the lady who arranged the app't never told me how long it would take even though I asked and she replied about an hour instead it took 4 hrs when the tech'n left was 8:15 pm, by that time I got very upset and stressed out without any lunch or dinner, if I were aware I would have arranged it with 2 app'ts. Although, Andrew compensated me with a free channel for a yr and $10.00 credit on my bill, I still feel is not enough as I was promised by the lady that I would receive an add'l theme pack which I told Andrew and I hope I will still receive it! So, in answer to your survey, all I can say I've yet to wait and see if it all works out for the better! ",4
272456,20-OCT-11,17-OCT-11,Umesh,,en,205.207.195.173,kevin.hall000@sympatico.ca,13655680,000000120594930,1,1,"fix are internet, still down been 5 days,writing you from a library right now.  thinking about switch all my services will you to cable.  just tired of all your shit, this is not are first problem with you!!!!",1
272457,20-OCT-11,19-OCT-11,Radhia,,en,174.94.29.18,lorpaul@sympatico.ca,13687170,000000120663281,4,4,shorter wait time to speak to an agent,5
272458,20-OCT-11,19-SEP-11,Chantal,,en,66.252.151.6,cnorbu@bell.net,13308458,000000119974086,5,4,,5
272459,20-OCT-11,19-OCT-11,Mohamoud,,fr,67.70.50.80,labr6@sympatico.ca,13686619,000000120652193,5,5,"Merci de votre patience et de votre compréhension, deux points très appréciés et très importants.
",5
272460,20-OCT-11,12-OCT-11,Zied,,fr,174.89.209.228,josee-ross@bell.net,13595914,000000120506446,3,2,"Cela fait 2 fois que j'ai le même problème en 6 ou 8 mois. J'ai un icône sur le bureau me permettant d'avoir accès rapidement à mes courriels.

Lorsque j'ai voulu l'utiliser il y a 2 semaines cela ne fonctionnait plus.

Veuillez noter que seul l'icône de Bell ne fonctionnait plus, pas les autres.

Le technicien a proposé une solution valable mais pas idéale pour moi.",3
272461,20-OCT-11,16-OCT-11,Danny,,en,64.228.91.85,lesleyj@bell.net,13643943,000000120582968,4,5,i could not understand the agent and he asked me if i had children who could help me.. his name Nadeed. The following day i spoke with Danny who hooked me to internet in a few minutes. He was fabulous and i told him so.,2
272462,20-OCT-11,19-OCT-11,Jhon,,en,50.101.90.134,gil.ayr@sympatico.ca,13683702,000000120657521,5,4,Nothing,5
272463,20-OCT-11,17-OCT-11,Partha,,en,174.93.54.226,warren.peglar@sympatico.ca,13663136,000000120619289,3,3,"I suggest that you find representatives who speak more clearly and more slowly.  I spent almost an hour trying to get the service i needed.  Your rep was trying his best to help me, but there was a language barrier between us.",3
272464,20-OCT-11,16-OCT-11,Arturo,,en,184.147.13.19,pandidean@bell.net,13645356,000000120587412,5,5,nothing,4
278311,30-OCT-11,28-OCT-11,Suresh,,en,70.51.156.238,carol.ellinor@sympatico.ca,13792460,000000120887298,1,1,"This was my second call that evening. I called at 10:50pm, was transferred to someone in the test center. At 11:25pm she told me she had to do a test which required our phone line, so she would call back in a few minutes (which she defined as about 5 minutes)  It has been over 36 hours and she has not called back. Apparently you have no record of the original call which is distrurbing. So you could have had the first person record the information and actually call back as she said she would. When I called back at 11:40 to find out what was going on, it took another 30 minutes to get to the test center and there was no manager available to find out what happened with the first call. All anyone wanted to do was keep putting me on hold to try to find a manager or ask me the same questions I had already answered.",1
278312,30-OCT-11,29-OCT-11,Ameer,,en,65.92.71.6,antne@sympatico.ca,13804284,000000120901967,5,5,,5
278313,30-OCT-11,29-OCT-11,Lorraine,,en,70.49.49.148,helenadamopoulos@sympatico.ca,13807164,000000120899550,5,5,"Nothing.
I felt cheated and misinformed, and Lorraine corrected any errors (credited my account) and informed me of free services that Bell offers that keep me informed. Lorraine made me feel valued as a customer, and after phone call I felt more confident in Bell knowing I can get good customer service.",5
278314,30-OCT-11,29-OCT-11,Victoria,,en,70.27.49.181,cmpattison@bell.net,13805388,000000120900892,3,3,"make  a local service call,I REALLY NEEDED. IT DUE TO THE COMPLEXITIES OF THE PROBLEMS .I wouold be willing to bear some expense ,if this service would be available!",3
278315,30-OCT-11,29-OCT-11,Walid,,fr,184.148.235.136,jocelyne.hamelin@sympatico.ca,13807932,000000120902517,5,5,Je suis très satisfaite des services présentement.,5
278316,30-OCT-11,27-OCT-11,Hema,,en,70.54.68.89,rpgatti@sympatico.ca,13788026,000000120857088,1,1,"Fix the phone and internet service correctly, first on time.. Should not have required repeated calls (7-8) to customer service for final resolution..",1
278317,30-OCT-11,29-OCT-11,Venkatesh,,en,76.68.51.16,lee.dickson@sympatico.ca,13808686,000000120888969,5,4,"Access to the right person when phoning is better than previously experienced, ie: less automated questions to answer, but I was disconnected the first attempt and had to go through the process a second time.",4
278318,30-OCT-11,29-OCT-11,William,,en,50.100.51.92,akacooter@sympatico.ca,13804018,000000120902757,4,4,,4
278319,30-OCT-11,29-OCT-11,Shyam,,en,174.95.254.136,b-g.anderson@sympatico.ca,13804448,000000120889944,3,1,My problem was in the downloading of the new security feature of my internet service from bell.  It failed to detect that I had already an antivirus running and did not alert to  disable the one I had.  It has caused my computer to fight itself and and will not not work at all and I now have to have an It specialist fix my computer at a probable cost of over 100 dollars.  The person I talked to was unable to help because Sympatico products caused the problem and there was no way to fix it.,4
278320,30-OCT-11,29-OCT-11,Cristobal,,en,174.95.254.136,b-g.anderson@sympatico.ca,13804450,000000120898116,5,5,,5
278321,30-OCT-11,28-OCT-11,Salvador,,en,70.27.232.198,bwoods@bell.net,13792304,000000120875693,3,4,The representative's English language skills were limited.  I asked to speak to someone in Canada and he assured me he could help me instead.  ,3
278322,30-OCT-11,29-OCT-11,Niyaz,,en,70.29.34.16,saralouhen@sympatico.ca,13811480,000000120899253,5,5,,5
278323,30-OCT-11,29-OCT-11,Philip,,en,174.93.120.191,metiviera@bell.net,13809602,000000120900954,1,,I was on hold for over 10 min until I could not wait anymore and I hung up,3
278324,30-OCT-11,25-OCT-11,Jonas,,fr,184.144.240.237,andrelacroix1@sympatico.ca,13747684,000000120799906,4,4,,4
278325,30-OCT-11,29-OCT-11,Srinivasan,,en,65.92.69.196,fireball67@sympatico.ca,13806486,000000120899585,5,4,"I had trouble understanding him.  He was very nice, but that was the only thing I had trouble with.",4
278326,30-OCT-11,27-OCT-11,Andrea,,en,65.92.161.153,g.schwartz01@sympatico.ca,13781202,000000120861482,4,4,,4
278327,30-OCT-11,29-OCT-11,Imed,,fr,65.94.189.134,giclodu@sympatico.ca,13806888,000000120902277,5,5,"Rien ces parfaitmerci j,ai même été surpris d'avoir ce service merci Ghislaine Rattelade",5
278328,30-OCT-11,29-OCT-11,Swetha,,en,69.158.140.213,redeemed1152@sympatico.ca,13810958,000000120902143,3,2,"This call wasn't really about the agent. An email address,in service for nearly 3 years was lost and no longer even in your records as ever having existed! This email was in use constantly and suddenly just was no longer in your system! This concerns me for obvious reasons!",3
278329,30-OCT-11,29-OCT-11,Habib,,fr,174.92.170.130,jean-france@sympatico.ca,13807658,000000120900904,5,5,nil,4
278330,30-OCT-11,29-OCT-11,Natalia,,fr,174.89.84.196,marcel044@sympatico.ca,13809206,000000120894786,3,,"Je ne sais pas.
Je dois recevoir des filtres par le courrier. Peut-être que le problème sera réglé. Je verrai ensuite. ",3
278331,30-OCT-11,28-OCT-11,Grace,,en,70.27.124.70,jferenbach@sympatico.ca,13796372,000000120879571,5,5,Corrected problem sooner! (took 40+ hours),4
278332,30-OCT-11,29-OCT-11,Gustavo,,en,70.53.227.107,hschnitzer@sympatico.ca,13807280,000000120887782,4,4,,4
278333,30-OCT-11,28-OCT-11,Fathi,,fr,174.92.162.194,mement@sympatico.ca,13799026,000000120879007,5,1,"Le problème ne vient pas du conseiller, il provient plutôt de Bell. Lorsqu'un modem se brise, nous devons attendre la réception du nouveau modem par la poste. Pourquoi ne pouvons pas se procurer un nouveau modem via une boutique Bell ?",1
278334,30-OCT-11,29-OCT-11,Mauricio,,en,64.229.169.254,l.wilson1@sympatico.ca,13808562,000000120896431,1,1,"I did not make this phone call.   
I called today to inquire and spoke with Gregory.
He said this could be due to Mauricio writing down the wrong number.  I worry that someone else has been logging into my computer.  There was another time in August when one of your clinicians called and said they were coming here to fix my phone.   they came to the door after that, and i said i never called them, and he asked to listen to the phone tone. As it was fine, he left my suite.  I am concerned because of these two incidents, with respect to security.  I received a new modem for a faster service in late august, but had not yet connected it- i couldn't make it work-it was to be a change from the old VDSL service.  I have discovered in this phone call today, 
that from your end, you had not changed my service up from VDSL.  A technician is being sent out to my suite this Wednesday between 5 and 9.  I need you to investigate the source of these errors.   ",1
278335,31-OCT-11,30-OCT-11,Jean,,en,174.94.0.221,jadain@sympatico.ca,13815666,000000120909227,3,2,When asked if the cables were 'grey' it didn't really help me to install the 2wire modem since ALL the cables (except the power cable) were grey.  Jean was polite and tried but the problem wasn't resolved and I had to call back.,1
276863,31-OCT-11,24-OCT-11,Lise,,en,76.71.151.229,corneliaf@sympatico.ca,13737696,000000120759824,1,1,"Re: my call.  First I called 310-bell at approx. 8:55.  Was on hold for 10 min. & then he said he would have to transfer me but got cut off.  Called 310-surf & waited 20 min. for answer all the while being assured my call was important.  This friendly lady admitted I was a very modest user of internet when I questioned why my rates had gone up several times in a year but could do nothing for me. Said she would transfer me to loyalty...  Waited until 9:45 again being assured my call was important and I hung up without receiving an answer.  I had to go to work and could wait no longer.
Wightman is currently laying their lines in Hanover and is digging in our front yard.  I asked them for rates for phone with unlimited calling to US & Canada plus internet 20 meg. unlimited usage, no modems required and was quoted a price under $90. With you we pay $116. Spoke with a neighbour and he said he has unlimited N. American calling for much less than our $76.62.
With Wightman a bundle of phone, internet and TV would be much less than what we are paying bell. 
Wightman has a local office with direct access to a person.  With you I was on the phone for 3/4 hr & no satisfaction.
Am wondering what is the best you can do if we bundle phone, internet and TV.  Please rush your answer as Wightman is able to connect us for free within the week.  We have been loyal bell users since we were kids on a party line but are now disappointed with your service, accessability and prices.  We don't want to leave - can you do better?
Thanks for listening; waiting for a prompt answer.  
Corry Kotsovolos and Sjenk Van Soelen at
519-364-4143.",
276864,31-OCT-11,30-OCT-11,Madhu,,en,65.95.249.4,skylight@sympatico.ca,13818828,000000120910099,5,5,"This encounter with Madhu was par excellence.  However, the immediately previous encounter with the Tech support person was the exact opposite.  It was a disaster.  The previous tech support person made the problem (about which I called) worse.  Making my pc go into a continuous loop after I rebooted my system.  He also gave me his name but said he was using another tech support person's account to help me.  I am not sure what he was up to.  But Madhu was EXCELLENT he zeroed in on the problem right away and spelt out all possible options up front.  I AM MORE THAN SATISFIED WITH MADHU'S SERVICE.  HE WAS OUTSTANDING.",5
276865,31-OCT-11,24-OCT-11,Shirin,,en,64.229.8.96,jsyrett@sympatico.ca,13740894,000000120768792,2,2,"Thiw was the 3rd contct with technical support reps within a week as I tried to discover why my usual click on Access Mgr then on Internet Explorer resulted in an ""aborted"" message instead of the usual home page.  The first two tech reps were very cooperative and finally recommended I install a new modem after 11 years. I did, but the home page stioll failed to appear.  The 3rd tech rep said my operating system is outdated and so is Access Mgr so I need a new computer (Not possible). So I fiddled around, accessing Favorites then Links etc. and one day recently the Access/Internet Explorer sequence produced the much-saught-after Home Page ! !  Mysteriously, all is back to normal as in preceding years.  Who knew.  ",4
276866,31-OCT-11,30-OCT-11,David,,en,76.64.205.8,bperala@sympatico.ca,13813756,000000120904031,5,5,nothing,5
276867,31-OCT-11,30-OCT-11,Abinash,,en,70.31.124.217,history20@bell.net,13815459,000000120910507,5,5,NOthing! It was great!,5
276868,31-OCT-11,30-OCT-11,Edwin,,en,70.30.134.123,l.krisp@bell.net,13816378,000000120905867,4,3,Was told Supervisor would escalate problem for investigation.  Windows live sign in page to email is still in French.  Is this a Bell problem?,5
276869,31-OCT-11,26-OCT-11,Abdelhakim,,fr,76.68.153.55,alex_ruxi@sympatico.ca,13762902,000000120814195,3,3,,3
276870,31-OCT-11,25-OCT-11,Anne-Marie,,en,70.53.59.16,mad-mechanic@sympatico.ca,13755812,000000120789461,5,5,"CAN,T THINK OF ANYTHING AT THIS TIME",5
276871,31-OCT-11,27-OCT-11,David,,en,174.89.133.99,jbasha@sympatico.ca,13782614,000000120861666,1,1,"David was very nice, but he could not fix the problem, was going to pass it on to his supervisor, talked to Jeff the next day the 28th and problem was fixed for 2 hr. then back again. Roy solved it on the 31st.Was very upset with Bell but not their employees that it took five days to resolve a problem due to the company. ",3
276872,31-OCT-11,28-OCT-11,Jay,,en,76.69.150.247,dmayhew@sympatico.ca,13793750,000000120872209,5,2,,5
276873,01-NOV-11,29-OCT-11,Nabil,,fr,70.53.189.175,monique.audy@sympatico.ca,13809874,000000120894022,5,1,celà a été réglé pour 30 minutes et j`ai encore le même probléme alors je ne sais plus quoi faire ,5
276874,01-NOV-11,21-OCT-11,Lorraine,,en,70.50.183.211,ohychui@sympatico.ca,13718308,000000120722564,4,4,"If Bell didn't make the mistake of charging my internet a termination fee of $100, I wouldn't have to make this call to Bell customer service in the first place.

Yes, the rep help solved the problem based on what I was told.  However, from my pass experience with bell billing, I will have to wait for my next bill to see if the billing problem has really been resolved.",4
276875,31-OCT-11,28-OCT-11,Kevin,,en,174.92.100.106,rrosiek@sympatico.ca,13801364,000000120884660,4,4,Send email with total detailed transaction including my monthly payments for next 12 months,3
276876,01-NOV-11,26-OCT-11,Richard,,en,70.26.16.20,susan.hulley@sympatico.ca,13775420,000000120835466,,2,I was on hold forever!! and transferred and put on hold again!!!!,2
277354,29-OCT-11,21-OCT-11,Diaraye,,fr,184.147.252.115,vinthe@sympatico.ca,13721744,000000120704243,3,,"Madame Diaraye a été parfaite dans son écoute active et son  accueil fut irréprochable. Elle a ""peut-être"" réparé dans mes intentions futures le choix de rester ou quitter, d'effacer le souvenir de l'arrogance du Français ou de l'homme à l'accent d'un français qui l'a précédée. Je réponds essentiellement au sondage pour parler de ce monsieur. IL  S'EST  BIEN  EXEMPTÉ  DE  DEMANDER  QUE JE COMPLÈTE  UN SONDAGE D'INSATISFACTION  TOTALE SUR  LE DÉROULEMENT DE L'APPEL AVEC LUI !... Lors de cette tentative de communication, à MA  DEMANDE  j'ai EXIGÉ, répété et répété pendant plusieurs minutes et finalement obtenu, NON  SANS  PEINE, parce qu'il continuait à parler alors que je lui avais clairement signifié que je ne voulais plus l'entendre, PLUS MÊME  un SEUL MOT, mais de me transférer vers un(e) autre intervenant(e). Mon irritation était au maximum. C'EST CE QUE JE TIENS À VENIR VOUS  EXPRIMER. 

Je reste très étonnée et perplexe devant le comportement langagier de l'homme qui a précédé madame Diaraye. Son écoute, l'analyse mais concrètement  sa conclusion fut simpliste et punitive... en comparaison avec l'intenton de solution de madame Diaraye. Tous les deux ont le même employeur. Ils ont en principe les mêmes directives de service avec votre clientèle afin de se la fidéliser. J'ai encore la copie des commentaires de mon sondage complété en août dernier ainsi que (((de la raison réelle))) pour laquelle j'avais communiqué et non ce que Monsieur X  "" a prétendu et affirmé: soit pour  changer mes services"". J'hésite toujours depuis une semaine  à vous fuir... J'ai fait chaque jour une tentative écrite jusqu'à celle-ci. Ce sera selon que je retrouve par écrit la proposition verbale de madame Diaraye pour (la Téléphonie et l'Internet) sur ma prochaine facture unique soit un montant total de 55,22$ + les taxes avec tous les services auxquels je suis habituée. 

Soyez assurés que plus JAMAIS je ne subirai le style ou l'arrogance de l'employé masculin à l'accent français du 21 octobre 2011. ""Je crois à 75%""  que par le passé je l'ai subi au cours d'une communication déplaisante et sûrement non finalisée. Cette voix fixée en ma mémoire est restée très acide en bouche.  
JE VOUS REMERCIE DE VOTRE ATTENTION. ",3
277355,29-OCT-11,28-OCT-11,Ashok,,en,70.27.188.33,sharlyn@bell.net,13801896,000000120868132,5,5,NOTHING MORE>>>>I AN SATISFIED WITH THE WAY ASHOK HANDLED IT,5
277356,29-OCT-11,28-OCT-11,Melinda,,en,74.15.59.129,mafoster@sympatico.ca,13798326,000000120870083,5,5,,5
277357,29-OCT-11,28-OCT-11,Sofiene,,fr,174.93.226.225,laurentanguay@sympatico.ca,13797676,000000120885803,5,5,,5
277358,29-OCT-11,28-OCT-11,Manel,,fr,76.64.249.62,jtl008@bell.net,13796888,000000120873972,4,4,"Tout a été bien installé et vérifié pour le modem Internet et la vérification de la ligne téléphonique à l'intérieur et à l'extérieur de la maison. Par la suite, j'ai configuré ma boîte Outlook par téléphone avec le service technique Bell.",4
277359,29-OCT-11,28-OCT-11,Hema,,en,174.92.82.244,danbalm@sympatico.ca,13793272,000000120886475,5,5,If things were as smooth and as efficiently handled as this operaror then there is nothing more. ,5
277360,30-OCT-11,28-OCT-11,Leah,,en,70.30.202.210,malongi@sympatico.ca,13798394,000000120874022,3,2,to many transfers involved nd waiting time.,2
277361,30-OCT-11,27-OCT-11,Melanie,,en,174.94.23.73,bhderks@sympatico.ca,13778312,000000120849611,5,5,,5
277362,30-OCT-11,28-OCT-11,Aquiles,,en,70.27.164.186,farquhartmorgan@sympatico.ca,13794454,000000120883940,4,4,No suggestions,3
277363,30-OCT-11,28-OCT-11,Aquiles,,en,70.27.164.186,wolfofthesea@sympatico.ca,13803392,000000120886919,4,5,Slightly higher Audio levels,3
277364,30-OCT-11,28-OCT-11,Timmy,,en,70.27.164.186,ve3gj@sympatico.ca,13803076,000000120881632,4,5,No issues,3
277365,30-OCT-11,29-OCT-11,Ghassen,,fr,69.157.178.176,raymond.lacasse3@sympatico.ca,13810902,000000120891176,2,1,"Mon problème actuel s'était déjà produit auparavant et on avait réussi à le régler. Cette fois, on a fait une brève analyse seulement et contenté de me référer à un autre département, et cela, malgré mon insistance à expliquer mon incompréhension de la situation. De plus, l'autre département n'est pas ouvert la fin de semaine, alors, mon problème est toujours existant......",
277366,30-OCT-11,25-OCT-11,Kalyca,,en,70.51.52.41,gtmanning@sympatico.ca,13752282,000000120791825,5,5,,5
277367,30-OCT-11,29-OCT-11,Sarra,,fr,76.67.158.152,stephmag@sympatico.ca,13811910,000000120889202,5,5,rien d'autre,5
277368,30-OCT-11,27-OCT-11,Harjeeth,,en,70.48.168.49,rleavoy@sympatico.ca,13787694,000000120844983,4,4,"Time on hold.  

Note the response to question 4 is based on past experience with Bell and not the most recent contact with the customer care representative.  In fact the customer representative I dealt with on this latest issue did an excellent job.",2
277369,30-OCT-11,29-OCT-11,Mauricio,,en,65.92.2.74,thurston.kate@sympatico.ca,13812238,000000120899411,1,1,Have people who know what they are talking about.,1
277370,30-OCT-11,29-OCT-11,Bedre,,en,204.101.235.143,janet.davison@sympatico.ca,13807552,000000120892867,4,1,"Make sure the problem really was resolved. I thought my problum (difficulty with email validation on BlackBerry before Oct. 29 deadline) had been resolved, but it was not. The representative was very professional and seemed concerned about making sure the problem was resolved, but I discover now on Oct.30 that it is not. I do not understand why such a simple function can be so difficult to resolve. This problem caused me to lose touch with a friend who is in a family crisis. I expect much better of Bell, and want to remain a loyal customer, but these kinds of experiences make that harder and harder.",2
277371,30-OCT-11,29-OCT-11,Guy,,en,69.157.21.205,ttennian@bell.net,13812400,000000120889050,3,,Show up,3
277372,30-OCT-11,25-OCT-11,Shawn,,en,64.229.83.124,marwan.m@bell.net,13756328,000000120803665,4,2,You are a joke or liers. You can't do thing only talk no action.,2
277373,30-OCT-11,29-OCT-11,Grant,,en,174.88.168.116,rodger.jo.little@sympatico.ca,13811204,000000120900821,5,5,Grant was very good at figuring out the problem. He took all the time needed to resolve the issue. Thank you ,5
277374,30-OCT-11,28-OCT-11,Felix,,en,174.93.160.207,snardozza@sympatico.ca,13802096,000000120872087,5,4,I do not have any complaints. Service was quick and very good. ,5
277375,30-OCT-11,24-OCT-11,Diaraye,,fr,76.69.185.144,linevilleneuve862@sympatico.ca,13741642,000000120756155,1,1,"au lieu d'avoir que des options, j'aurais préféré parler à une personne qu'un service automatisé
",1
277376,30-OCT-11,29-OCT-11,Michael,,en,70.54.23.132,rkk@sympatico.ca,13811094,000000120898822,3,1,Actually fix the problem of unblocking my account.,3
277377,31-OCT-11,28-OCT-11,Slah,,fr,74.59.131.101,kati4@sympatico.ca,13797190,000000120882684,1,1,La personne en question m'a dit qu'ont me rappèllerai...Mais personne de chez bell ma téléphoner et j'ai toujours pas d'internet....je commence sérieusement a penser de changer de fournisseur très décu du service,2
277378,31-OCT-11,30-OCT-11,John,,en,76.67.22.52,rndell@sympatico.ca,13818300,000000120904538,3,4,,4
277831,29-OCT-11,28-OCT-11,Linda,,en,184.147.170.24,jayfamily@sympatico.ca,13796072,000000120887176,5,5,nothing,5
277832,29-OCT-11,28-OCT-11,Antony,,en,65.92.92.163,moosemaster@bell.net,13799440,000000120865851,5,5,very good,5
277833,29-OCT-11,27-OCT-11,Sami,,en,65.92.196.144,aaly@sympatico.ca,13777154,000000120842888,4,4,Keep improving,4
277834,30-OCT-11,28-OCT-11,Christine,,en,65.94.90.249,jwurzer@bell.net,13797028,000000120865404,5,4,It could have been fixed the first time I called.I was given a full explanation this time as to the problem. Let's hope it is completed this time around.,4
277835,30-OCT-11,28-OCT-11,Arun,,en,76.67.27.114,barb.zaitz@sympatico.ca,13791676,000000120876913,5,4,,5
277836,30-OCT-11,26-OCT-11,Vijayashanti,,en,174.91.58.134,marilyn.karr083@sympatico.ca,13771188,000000120825885,5,5,Your representative explained the kind of help that I needed to fix the problem and she was correct as a power surge damaged the computer. Everything has been resolved so in my case I think that she did all that could be done at the time.,5
277837,30-OCT-11,28-OCT-11,Geetha,,en,70.29.5.43,jsidney@sympatico.ca,13796868,000000120886894,2,1,"When transferring customer to another department after they had to call back because you disconnected them the first time, don't disconnect them again.",1
277838,31-OCT-11,30-OCT-11,Youssef,,fr,70.30.150.182,ddecaens@sympatico.ca,13814370,000000120906527,5,5,"Pas  assez connaiseur, pour plus, J'ai été pleinnement satisfait.",5
277839,31-OCT-11,29-OCT-11,Andrea,,en,76.66.89.59,m.stanley@sympatico.ca,13809050,000000120887956,5,4,,4
277840,31-OCT-11,30-OCT-11,Makram,,fr,174.92.243.171,martinedandre@sympatico.ca,13816984,000000120909548,5,5,Rientout a été excellent,5
277841,31-OCT-11,09-OCT-11,Rajesh,,en,76.71.78.220,rwdandassoc@sympatico.ca,13563970,000000120441440,5,5,All was good and my problem was resolved quickly.,5
277842,31-OCT-11,29-OCT-11,Johanna,,en,184.146.156.137,jimgay@sympatico.ca,13807818,000000120902195,5,4,For this call there was no need for improvement,3
277843,31-OCT-11,30-OCT-11,Alicia,,fr,69.70.182.166,dianejeannotte@sympatico.ca,13814478,000000120910719,5,5,Tout répondait à mes attentes.,5
277844,31-OCT-11,30-OCT-11,Juan,,en,67.68.19.19,donmim@bell.net,13814572,000000120910404,2,2,"Juan could have apologized for the very poor connection we had, and either called back or asked me to call again. The line was so ""crackly"" that I could not hear him or he me.

Then, instead of the long way around to provide a temporary solution, he could have simply told me to reboot my computer. After we left the connection, with his patchwork solution, I simply did that and it solved the problem.",3
277845,31-OCT-11,30-OCT-11,Pamela,,en,192.197.62.99,nkomar@bell.net,13817600,000000120906505,5,5,nothing - service was prompt and the technician was easily understandable.,5
277846,31-OCT-11,30-OCT-11,Henry,,en,184.151.127.199,steve.patrick@sympatico.ca,13818974,000000120905413,5,5,,4
277847,31-OCT-11,29-OCT-11,Luis,,en,76.69.137.174,paice@sympatico.ca,13810406,000000120890967,3,3,,3
277848,31-OCT-11,30-OCT-11,Suresh kumar,,en,70.48.164.225,anita.calhoun@sympatico.ca,13813332,000000120907686,4,4,i was satisfied with the service,4
277849,31-OCT-11,27-OCT-11,Naim,,fr,76.69.177.32,m.a.thibault@sympatico.ca,13784674,000000120856098,1,1,"oui.. genre envoyer le technicien comme convenu le 27 Octobre et au pire m'en aviser s'il ne pouvait pas se présenter dans le délai convenu par téléphone,c'est la moindre des choses. Et même si on a fixé un autre rendez-vous pour le 30 octobre le technicien ne s'est jamais présenté et aucun appel pour m'en aviser. 1 fois ça peux arriver mais 2 fois, c'est vraiment pas de classe. Je ne jette pas la pierre à l'agent mais à la compagnie.",1
277850,31-OCT-11,28-OCT-11,Andrea,,en,70.50.191.220,cmealing@sympatico.ca,13792918,000000120881173,5,5,A quicker resolve and explanation why it happened.,4
277851,31-OCT-11,30-OCT-11,Dawood,,en,70.31.53.106,sid.macdonald@sympatico.ca,13818784,000000120904602,5,5," the help i got was the best,,,",4
277852,31-OCT-11,30-OCT-11,Aqeel,,en,70.27.46.250,maric2@sympatico.ca,13816882,000000120911490,5,5,,5
277853,31-OCT-11,28-OCT-11,Amir,,fr,70.26.240.113,audette.ethier@sympatico.ca,13791518,000000120880657,5,4,Il m'a mis de la pression pour changer le service de Essentiel Plus pour Fibre 7 Je n'ai pas besoin Fibre 7 Je cancellai le fibre 7 et gardai Essentiel Plus,1
277854,31-OCT-11,30-OCT-11,Rain,,en,184.147.209.32,jogoyulls@sympatico.ca,13815956,000000120906790,4,4,the  echo on the phone was hard at times to understand Rain so I would have to get him to repeat.,4
277855,31-OCT-11,30-OCT-11,Pradheep Kumaar,,en,70.31.188.122,lynnbaynham@sympatico.ca,13816720,000000120905923,5,5,nothing!,5
277856,31-OCT-11,30-OCT-11,Thitola,,en,76.64.20.147,chance.mike@sympatico.ca,13814008,000000120912902,4,3,"Fix the issue; although mike could be a hardware ssue.",4
277857,31-OCT-11,19-OCT-11,Zulfiquar,,en,76.68.5.2,zpike2003@sympatico.ca,13693608,000000120659476,4,4,I despise the fact that there are people in India and El Salvador and who knows where that we have to deal with.  We are very troubled with the fact that our personal information is all over the place.  We rather deal with technicians in Canada and not outside of Canada.  Overall the technicicans we dealt with in the past in some cases does not solve the problem.  And some of them have very thick accent which makes it difficult to communicate.,5
277858,31-OCT-11,13-OCT-11,Haykel,,en,74.15.213.75,carmelleduguay@bell.net,13605064,000000120532676,5,5,If all your employees are as knowledged and can identified the problem as quickly as this employee did then you have it made,5
277859,31-OCT-11,20-OCT-11,Abinash,,en,76.71.33.74,412tom@sympatico.ca,13693640,000000120679218,3,4," Resolve the problem,(error on page),
  sooner than 8 days.",4
277860,31-OCT-11,27-OCT-11,Adam,,en,76.69.42.83,shanal@sympatico.ca,13788544,000000120838835,5,5,"nothing, adam was great, he listened and helped me in every way, great person don't let this one go.   ",3
277861,31-OCT-11,27-OCT-11,Fathi,,fr,174.92.202.168,letchad@sympatico.ca,13784166,000000120848376,5,5,,5
277862,31-OCT-11,30-OCT-11,Ronald,,en,70.51.223.152,artgalaxy@bell.net,13813406,000000120909808,2,4,could care less,2
277863,31-OCT-11,26-OCT-11,Mohamed,,fr,184.146.244.29,gillesgagnon_5@sympatico.ca,13767342,000000120832810,5,5,,5
277864,31-OCT-11,23-OCT-11,Gustavo,,en,174.90.51.253,jfsergreto@bell.net,13731514,000000120751451,3,1,please correct my e-mail address!  When the internet was installed at my home the technician spelt my last name wrong and the e-mail address is still not correct.  No one can send me e-mails! I have called 3 times already about this issue and nothing is being done.  Did I make the right move from Rogers??,
277865,31-OCT-11,29-OCT-11,Rudys,,en,174.92.97.99,rloiseau@sympatico.ca,13811106,000000120898263,1,1,Help me.  After waiting for 45 minutes I was hung up on.  Ended up on the phone for over an hour and have not had my simple request actionned. Makes me want to shop somewhere else!,1
277866,31-OCT-11,30-OCT-11,Saifuddin,,fr,174.91.200.45,chris-eve@bell.net,13814056,000000120905389,3,4,speak better english,4
278336,31-OCT-11,28-OCT-11,Noureddine,,fr,65.94.47.101,gpaquet2@sympatico.ca,13795188,000000120885313,1,1,"résoudre mon problème le conseiller n'a pas été capable de me rentrer adobe reader m'a dit qu'il fallait un logiciel car il a essayer plusieurs fois. Moi j'ai essayé et j'ai réussi pas besoin de logicile pour ça je me suis renseigné et m'a dit que ça se faisait à partir d'un site sur internet.
Donc pas trop fort le conseiller",4
278337,31-OCT-11,30-OCT-11,Naveed,,en,174.94.0.221,jadain@sympatico.ca,13815668,000000120911007,3,4,"lable the cables that come with the modem so that the CCR can say something other than, ""Where is the GREY one connected?"".

Naveed was very polite (except that he would insist on calling me 'ma'am' in spite of my repeated request that he not do so.  ""Ma'am"" is NOT a polite form of address to women; please ask ALL your reps to stop using it. He did eventually call me Jacquie as I asked.) and a little clearer when discussing my problem. I suggested that since I had done everything I was supposed to that perhaps the problem was at your end.  He concurred and transferred me to Richard who said he ran some tests and that I needed a service call.

Turns out Richard was right.  When Casey came this morning to check things out he discovered that I had the wrong connection down at the box.  

Why didn't anyone think of that sooner?  My experience would have been vastly improved had one department actually talked to the other and realized that with a different modem I needed a different connection and made the change without me having to spend over an hour total between 3 reps to sort this out.  

",2
278338,31-OCT-11,29-OCT-11,Jose,,en,64.231.213.175,francopesce@sympatico.ca,13806586,000000120900957,4,4,,5
278339,31-OCT-11,28-OCT-11,Oscar,,en,207.162.58.3,wlch@bell.net,13803386,000000120870719,5,5,,5
278340,31-OCT-11,30-OCT-11,Philip,,en,64.228.95.66,gill.s@sympatico.ca,13815188,000000120910397,,3,"The technical service is not fully qualified, they only have a set of lines they ask you to do and DON'T LISTEN TO THE CUSTOMER. I was telling them the Internet Light goes off, they tell me a lot of things but do not pay attention to my info.",
278341,31-OCT-11,30-OCT-11,Philip,,en,70.27.77.201,lgt@sympatico.ca,13816514,000000120909342,5,5,n/a,5
278342,31-OCT-11,28-OCT-11,Zouhair,,fr,76.65.136.103,f.plourde@sympatico.ca,13794380,000000120873969,4,3,Le fait que vous chargez des frais d'utilisation exagérés.,3
278343,31-OCT-11,30-OCT-11,Sarah,,fr,70.30.157.142,cloutiergeorges@sympatico.ca,13814156,000000120904699,3,2,,3
278344,31-OCT-11,29-OCT-11,Pavan,,en,76.68.134.12,automatique@sympatico.ca,13804426,000000120896548,5,5,"Person knew their job, however a little doubtful about oneself because I think of communication.  However problem was resolved eventually.",4
278345,31-OCT-11,30-OCT-11,Jamie,,en,76.65.58.195,helge@sympatico.ca,13815434,000000120912988,5,4,Representative had an excellent manner: polite and helpful and and careful to anticipate and doublecheck understanding.,4
278346,31-OCT-11,30-OCT-11,Mhamed Chekib,,fr,70.48.19.25,paul-emileb@sympatico.ca,13817802,000000120913045,5,5,,4
278347,31-OCT-11,30-OCT-11,Elizabeth,,en,198.190.156.119,grace.galicia@sympatico.ca,13815274,000000120907329,3,1,,4
278348,31-OCT-11,27-OCT-11,Reshma,,en,174.94.18.93,bonnie.whalen@sympatico.ca,13778474,000000120838287,1,1,"I phoned your technician 3 times regarding the same problem and never did receive an answer.
I called Oct27 ref #120838287 because our email was blocked.I was told that it would be worked on and might take 24-48 hours to reconnect and that I would get a phone call during that time.I didn't hear from anyone so I called again Sat Oct29 ref #120887881-Mano was the person with whom I spoke.He was aware of the previous call but said it would be checked into and that we would be called Sunday am(OCT30TH).I called again Sun Oct 30 at 4pm to be told that the service only works M-F so I shoild call Monday when they are working.
I was going to cancel my Bell service today if I did not receive any response and I still am considering doing so.
My husband changed our pass-word today and now we can access or email but no thanks to your tech service.
We are very disappointed in your service.
Bonnie Whalen.",1
278349,31-OCT-11,28-OCT-11,Naveed,,en,64.228.212.99,araia@sympatico.ca,13791414,000000120879071,4,4,The phone reception is not the best....,4
278350,31-OCT-11,30-OCT-11,Vidya,,en,184.147.62.231,linwilly@sympatico.ca,13816562,000000120913326,5,4,I was in a situation and couldn't resolve it.   Your tech was able to get my email system back on line and I'm appreciative.,5
278351,31-OCT-11,30-OCT-11,Marta,,en,96.20.41.212,dsarjeant@bell.net,13814643,000000120910163,1,1,"better explain a corporate decision and not simply,,,""because this is the way it is""",
278352,31-OCT-11,30-OCT-11,Allan,,en,70.49.217.171,greg.mcdavid@sympatico.ca,13815288,000000120907116,4,4,,4
278353,31-OCT-11,30-OCT-11,Mohammed,,fr,70.26.184.180,dlanzo@sympatico.ca,13814510,000000120912009,3,5,,5
278354,31-OCT-11,29-OCT-11,Franssesca,,en,67.71.138.159,mike.oakes.4@sympatico.ca,13809716,000000120900569,5,5,,4
278355,31-OCT-11,30-OCT-11,Edgardo,,en,184.148.114.48,kimmerazzo@bell.net,13816304,000000120905069,5,5,nothing,5
278356,31-OCT-11,30-OCT-11,Orlando,,en,69.158.128.36,david.lane068@sympatico.ca,13814328,000000120905464,1,1,,3
278357,31-OCT-11,26-OCT-11,Dilip,,en,64.229.245.199,amelia.k@bell.net,13763050,000000120831792,5,5,,5
278358,31-OCT-11,28-OCT-11,Genevieve-Marie,,en,70.27.70.76,dianewilds@sympatico.ca,13793658,000000120885328,5,4,"Nothing I can think of. She was wonderful in dealing with a dinosaur when it comes to computers, patient, knowledgeable and non-judgemental. Re the question below, I tend not to recommend places/services for people to go.",2
278359,29-OCT-11,28-OCT-11,Mohammed shafeeq,,en,69.156.95.61,bethrocks@sympatico.ca,13791880,000000120885677,5,5,nothing,5
278360,29-OCT-11,28-OCT-11,Andrea,,en,70.24.178.184,norvballeine@sympatico.ca,13799948,000000120877881,5,5,"Nothing, Andrea stuck with me very patiently to resolve my issues.
She was very efficient!!
re #4 Below: I never recommend to others. No reflection on Bell!",2
278361,29-OCT-11,27-OCT-11,Jason,,en,184.151.63.175,thedoberman@sympatico.ca,13789442,000000120839810,1,1,Fix the problem ,1
278362,29-OCT-11,28-OCT-11,Nagender,,en,174.91.98.162,harose1@sympatico.ca,13795402,000000120885408,5,5,nothing,5
278363,29-OCT-11,28-OCT-11,Carlos,,en,64.229.99.137,barbara.fawcett@sympatico.ca,13791681,000000120878872,5,4,,5
278364,29-OCT-11,28-OCT-11,Suresh,,en,184.144.129.112,jack.peart@sympatico.ca,13795898,000000120885159,5,5,Use a Canadian,5
278365,29-OCT-11,28-OCT-11,Hector,,en,76.67.107.81,jwest189@sympatico.ca,13797004,000000120871505,5,5,nil,5
278366,29-OCT-11,28-OCT-11,Mariem,,en,184.144.150.71,Potochnyak@sympatico.ca,13790640,000000120863970,5,5,,4
278367,29-OCT-11,28-OCT-11,Malik,,en,70.48.211.9,landgpeters@sympatico.ca,13797622,000000120865450,5,5,,5
276877,29-OCT-11,28-OCT-11,Zoubeir,,fr,70.52.52.163,pascalboucher@bell.net,13800152,000000120884506,4,5,"En rapport avec mon service Sympatico Internet et votre système de facturatoin
J'aimerais moi  aussi avoir vos impressions sur mes suivant commentaires.
J'apprécierais beaucoup qu'on me donne un retour par email a propos de ce memo.

Bravo pour la patience du service a la clientèle.  
Les agents  sont très sympathique et j'apprécie.

Par contre,  vos agents ne semblent pas être tous familier avec votre système de facturation.  Spécialement, les jeunes agent qui appel sur l'heure du souper et se permet te donne le montant erroné et/ou  (non a jour) de ta facture précédant. 

Je trouve ca audacieux d'avoir a ce faire dire que mes payements ne sont pas visible sur ma facture. Pour ensuite vérifier. et valider le payement. 
Si les payements vont apparaitre sur ma prochaine facture Pourquoi ce dérangement ?

Votre système de facturation est problématique.  
Personnellement je trouve ca dommage qu'un appel sur deux soit décevant. 

Plus d'une fois, l'agent ne pouvais pas m'expliquer ma facture de façon claire. J'avais l'impression qu'il me donnait des listes de prix tiré a la pige sans toute fois être certain du montant réel. Ca ne me semble pas très professionnel. 

Plus d'une fois, des agents de bell m'on appelé en n'ayant pas tenu compte de l'état actuel de ma facturation. Autrement dit. Il n'avait pas prit connaissance des payements effectué 3 semaines auparavant .  Pour en suite me demander de payer a nouveau.  

Je ne trouve pas ca très honorant de votre part. 

Ces appels  se sont répéter plusieurs fois de suite dans un cour laps de temps. 
Pourrait-on faire un peu plus attention aux clients sur ce dérangement perpétuel? 
Surtout que dans mon cas l'erreur étais de votre côté.  (Facture pas a jours)

J'aimerais ajouté, qu'aucun agent ne m'a averti ou a fait mention du payement de modem en souffrance et ce depuis le mois d'Aout. 
Personne ne semblait savoir ce pourquoi j'était facturé. 
J'ai trouver cette facture de modem non retourné  par pure hasard sur votre site web.Par la suite j'ai du aviser un de vos agents borgne pour corriger cette erreur.

Heureusement j'ai été remboursé .   Par contre sans mon intervention, et plusieurs appels non concluant. J'aurais fait face a des payements en double pour les trois dernier mois.  J'aurais été facturé pour un modem inutilement. 

En concluant, J'aimerais toutefois félicité votre service a la clientèle.  
Tres souvent rapide. Toujours respectueux. 

Je crois qu'ils font du bon travail si j'oubli Votre facturation et les intérêts sur des payements déjà effectué. 

 
Une mention positive a plusieurs agents compétents. Dont un certain Zoubeir , qui semblait être un agent très qualifier. Je n'ai pas eu l'impression de perdre mon temps . J'ai eu un résultat instantané avec des explications claire et complètes. 

Je dois mentionner que la connexion Internet est très bonne. Sur ce point je n'ai rien a dire de mal. Je suis satisfait a 100% du service Internet et de sa fiabilité continu.

Maintenant a votre tour de me faire connaitre vos impressions. 
J'apprécierais connaitre votre opinion  sur les commentaires que j'ai émis plutôt. 

Est-ce que mes commentaires vous semble êtres juste ou partiellement juste? 


Pascal Boucher . Client du service Internet. fibre 7
pascalboucher@bell.net

",3
276878,29-OCT-11,26-OCT-11,Noureddine,,fr,70.49.75.75,p.cornay@sympatico.ca,13772834,000000120812313,2,4,,4
276879,29-OCT-11,26-OCT-11,Kate,,en,65.94.84.181,paul.masters@sympatico.ca,13773014,000000120817418,5,4,,4
276880,29-OCT-11,28-OCT-11,Claudia,,en,184.147.1.212,avisnoelle@sympatico.ca,13791544,000000120885121,5,5,,5
276881,29-OCT-11,24-OCT-11,Rifa,,fr,67.71.180.203,a.schlegel@sympatico.ca,13735644,000000120770748,4,4,Problème de modem. Je demeure à la campagne,5
276882,29-OCT-11,28-OCT-11,Rey Ivan,,en,70.27.15.12,ray010@sympatico.ca,13800784,000000120881550,3,3,Don't let the bill problems happen again.,2
276883,29-OCT-11,28-OCT-11,Jean-Philippe,,en,76.69.28.240,bprawlins@bell.net,13792124,000000120885294,5,5,not a thing!!,5
276884,30-OCT-11,26-OCT-11,Pau,,en,70.52.231.44,eileenhoward@sympatico.ca,13766300,000000120831817,1,2,,2
276885,30-OCT-11,25-OCT-11,Mourad,,fr,67.70.24.7,c.menier@sympatico.ca,13748894,000000120811164,5,5,,4
276886,30-OCT-11,28-OCT-11,Cindy,,en,69.158.140.34,c_hazelwood@sympatico.ca,13792344,000000120879353,5,4,,
276887,30-OCT-11,28-OCT-11,Mohammed,,en,76.70.48.217,Mitchell281@sympatico.ca,13790620,000000120884845,4,5,,4
276888,30-OCT-11,29-OCT-11,Greg,,en,99.254.106.186,karen.alger@bell.net,13808260,000000120897224,1,1,"Provide a modem when your technician arrives to set up an internet connection. I am currently without internet because nobody at Bell had the foresight to recognize a modem would be required. Per the tech ""If you want to have internet service any time soon, you'd better get on the horn and find out where your modem is.""

The lack of professionalism in terms of social etiquette was astounding. The person I reached after I ""got on the horn"" was very pleasant to speak with. 

I also indicated to the technician that there was static/echo in the phone line after he'd disconnected my cable. He did not seem concerned by my comment.",1
276889,30-OCT-11,29-OCT-11,Ayesha,,en,64.229.83.155,nsbw.wilson@sympatico.ca,13810308,000000120891446,5,5,Ayesha went out of her wau to help and succeeded,5
276890,30-OCT-11,29-OCT-11,Aymen,,fr,141.0.8.158,r.viau@sympatico.ca,13810798,000000120888250,4,4,Que tous les rep répondent et informent la clientèle comme Aymen la fait contrairement au rep précédent (sept 30) ou je fus mal informé. Ce qui a presque fait que j annulais tous les services avec Bell.,3
276891,30-OCT-11,29-OCT-11,Marwa,,fr,65.93.154.248,jean078@sympatico.ca,13807682,000000120887989,5,5,,4
276892,30-OCT-11,29-OCT-11,Ali,,en,70.29.20.163,nina.bisol@sympatico.ca,13810236,000000120901610,5,5,Perhaps to have more people like Ali,5
276893,30-OCT-11,29-OCT-11,Eric,,en,76.69.61.33,gsberger@sympatico.ca,13807038,000000120900072,1,1,he could speak into his microphone so that I could hear him,2
276894,30-OCT-11,29-OCT-11,Faqria,,en,76.69.61.33,gsberger@sympatico.ca,13807040,000000120890326,3,3,provide some training in configuring cell phones,3
276895,30-OCT-11,29-OCT-11,Sarra,,en,65.92.1.239,josefo-smith@sympatico.ca,13808072,000000120889592,3,1,"fix the problem. After the call, we unplugged our modem, tried that twice, and that finaly restored email service. Nothing the agent did worked--and she also changed our password and I want it changed back. ",2
276896,30-OCT-11,29-OCT-11,John,,en,174.93.71.198,mmd.lambert@sympatico.ca,13809840,000000120892565,5,5,nothing,5
276897,30-OCT-11,29-OCT-11,Wided,,fr,70.53.157.248,mlacroix11@bell.net,13809810,000000120890858,5,4,,3
276898,30-OCT-11,29-OCT-11,Ritwik,,en,65.93.21.21,rakeating@sympatico.ca,13810854,000000120890050,5,5,"The service representative was wonderful - friendly, knowledgeable and helpful. Bell should be proud to have him on their staff!",5
277379,31-OCT-11,30-OCT-11,Mohamed,,fr,174.91.238.165,tessgil@bell.net,13819123,000000120909648,5,5,,5
277380,31-OCT-11,16-OCT-11,Anne,,en,174.92.33.53,kurtri@sympatico.ca,13643730,000000120582678,5,5,,5
277381,31-OCT-11,30-OCT-11,Liz,,en,70.24.152.170,vic.yih@sympatico.ca,13819386,000000120906991,5,5,,5
277382,31-OCT-11,30-OCT-11,Pavan,,en,70.29.89.150,bobshar@sympatico.ca,13813726,000000120908968,2,4,Find operators with less accent,
277383,31-OCT-11,30-OCT-11,Souhail,,fr,76.71.181.68,alaincossette6@sympatico.ca,13813164,000000120912198,5,5,"j'ai fait 2 appels premier assez pénible j'ai meme raccrocher
2ieme appel excellent service probleme résolu",4
277384,31-OCT-11,30-OCT-11,Saifuddin,,en,204.40.1.129,marktoll@sympatico.ca,13816954,000000120910787,1,1,fix my problem,2
277385,31-OCT-11,30-OCT-11,Pavan,,en,70.50.65.111,dtodgham@sympatico.ca,13814652,000000120906171,1,1,"Take more time to analyse the problem, rather than the easy solution of offering to mail a new modem which was not the problem.  My internet service was up and running 30 minutes after this call.",1
277386,31-OCT-11,30-OCT-11,Xenia,,en,174.95.14.151,solbirman@sympatico.ca,13818876,000000120912818,5,5,,5
277387,31-OCT-11,28-OCT-11,Rolando,,en,70.26.125.160,bdfolk@bell.net,13791750,000000120863816,5,5,All was great,5
277388,31-OCT-11,30-OCT-11,Keith,,fr,65.94.189.117,jmcmeekin@sympatico.ca,13815918,000000120912260,5,5,"Rien - Il était parfait et connaissait bien les produits Apple
",5
277389,31-OCT-11,30-OCT-11,Antony,,en,174.95.168.246,lawrence_1@sympatico.ca,13816450,000000120903541,5,5,Nothing more than  what was done thank you.,5
277390,31-OCT-11,30-OCT-11,Arun,,en,70.31.46.160,agnes.szondy@sympatico.ca,13813134,000000120906355,5,5,nothing,5
277391,31-OCT-11,30-OCT-11,Jacqueline,,en,174.95.200.28,bryanmatthews@sympatico.ca,13813836,000000120905601,5,5,,5
277392,31-OCT-11,21-OCT-11,Manel,,fr,70.49.53.141,stgermain.j@bell.net,13720908,000000120703170,4,4,,4
277393,31-OCT-11,30-OCT-11,Jean-Philippe,,fr,76.67.91.127,luluetbizz@sympatico.ca,13816702,000000120908389,5,5,rien de plus,5
277394,31-OCT-11,29-OCT-11,Dawood,,en,76.69.138.97,woodleycreamer@sympatico.ca,13812676,000000120891349,1,1,"Due to the recent trouble bell had with it's system...my e-mail would not work & the service rep couldn't get it to respond, so he advised me that he'd call back within 20 to 30 minutes...no call came, so I called back after 45 min and of course got another service rep, which means the process started all over again.  I understand things happen  BUT!!!!
I've used bell all my adult life and never having this experience before with Bell I was very disappointed.  I feel I should be compensated for the time I lost.  ",3
277395,31-OCT-11,30-OCT-11,Tarek,,fr,184.144.227.243,caduc@sympatico.ca,13813884,000000120908336,5,5,Rien à ajouter.,5
277396,31-OCT-11,30-OCT-11,Mohamed,,en,74.14.144.116,s.d.cook@sympatico.ca,13818524,000000120910716,5,5,Nothing,5
277397,31-OCT-11,28-OCT-11,Alonia,,en,70.24.232.80,angelatranquilli-t@bell.net,13791266,000000120872576,5,5,,5
277398,31-OCT-11,30-OCT-11,Chintu,,en,174.95.151.183,wwade@sympatico.ca,13819576,000000120906092,5,5,Fixed the problem the first time so I didn't have to call back to get it resolved.,5
277399,31-OCT-11,29-OCT-11,Asir raja,,en,76.69.138.97,woodleycreamer@sympatico.ca,13812678,000000120893805,3,1,"Once again the problem could not be corrected and then I was abrutley told that the problem couldn't be fixed and that it would take 24-48hrs. And a call would be coming...as of this minute I've not received a call, but fortunately my e-mail is now working..
AS a long time Bell customer & share holder, I feel there should be some compensation.  I've been thinking of switching my TV to bell, but now am not so sure.  ",3
277400,31-OCT-11,30-OCT-11,Med Jamel,,fr,184.144.234.162,linda_michel@bell.net,13816548,000000120906350,4,5,,5
277401,31-OCT-11,27-OCT-11,Joy,,en,70.24.167.203,garth.hesse@sympatico.ca,13781282,000000120853672,2,2,"It was extremely hard to understand the girl.  Also she had no answer and kept telling me to call HR.  
Why were we not warned we were going to be made to buy the modem  $96.00 in one month is a lot of money for the bill to go up in one month.",3
277402,31-OCT-11,30-OCT-11,Lor,,en,76.64.48.231,lbowers1@bell.net,13816454,000000120909616,5,5,Waiting time to speak with agent.,5
277403,31-OCT-11,30-OCT-11,Houcem,,fr,70.55.181.195,pauldesrosiers@sympatico.ca,13817818,000000120905211,4,4,,5
277404,31-OCT-11,30-OCT-11,Mauricio,,en,74.12.122.197,proth@sympatico.ca,13818010,000000120905366,5,5,,5
277405,31-OCT-11,30-OCT-11,Nagender,,en,174.91.66.102,lcastelli@sympatico.ca,13816458,000000120912852,4,5,,5
277406,31-OCT-11,29-OCT-11,Raul,,en,50.101.222.100,sandymc01@sympatico.ca,13811454,000000120897991,3,4,Not have this problem in the first place.,3
277407,31-OCT-11,30-OCT-11,John,,en,69.156.48.111,rclancy72@bell.net,13818170,000000120909759,2,3,,4
277408,31-OCT-11,30-OCT-11,Manel,,fr,70.53.142.100,jacquesoconnor@sympatico.ca,13815662,000000120906272,4,4,,5
277409,31-OCT-11,30-OCT-11,Sushil,,en,74.15.139.246,s.herrmann@sympatico.ca,13818530,000000120909105,5,5,--,5
277410,31-OCT-11,27-OCT-11,Janice,,en,209.82.32.210,rca66@sympatico.ca,13787430,000000120840145,4,4,Train your customer care representatives to actually tell the customer everything they need to know about their billing and account changes - I called in reaction to my most recent bill and my surprise at what I was being charged!  I was never told about what changes would be made and that frustrates me!!  Janice may have solved my billing issues but I'm still very dissatisfied with Bell and will never recommend them to anyone.,1
277411,31-OCT-11,30-OCT-11,Moses,,en,50.101.167.58,ohhenry1@sympatico.ca,13817662,000000120911970,5,4,,5
277412,31-OCT-11,30-OCT-11,Allan,,en,174.91.110.148,bgroulx@sympatico.ca,13813626,000000120907367,5,5,It is difficult to understan some of your staff.,4
277413,31-OCT-11,30-OCT-11,Celina,,en,184.145.9.79,larry.stortz@sympatico.ca,13816434,000000120912212,3,1,"My internet is slow and is often down.

I am researching a new service",1
277414,31-OCT-11,29-OCT-11,Arjuman,,en,76.71.93.23,bsunfire@sympatico.ca,13804886,000000120889715,5,5,nothing,5
277415,31-OCT-11,30-OCT-11,Natalia,,fr,76.67.151.67,rotaryclaude@sympatico.ca,13818436,000000120908365,5,5,Ce fut parfait comme expérience. Rien à ajouter,5
277416,31-OCT-11,18-OCT-11,Adnene,,fr,76.65.103.14,s.lutzer@bell.net,13675980,000000120627511,4,4,,4
277417,31-OCT-11,30-OCT-11,Youssef,,fr,70.48.94.97,louisemo@sympatico.ca,13816654,000000120911199,4,5,Tout a bien été. Rien à signaler de négatif.,5
277418,31-OCT-11,30-OCT-11,Joanne,,en,76.70.10.64,weckesser@sympatico.ca,13819496,000000120905561,5,5,,3
277419,31-OCT-11,27-OCT-11,Roy,,en,69.157.41.56,ghuyzers@sympatico.ca,13781476,000000120842177,5,5,,5
277420,30-OCT-11,29-OCT-11,Ashwin,,en,184.151.63.165,darryl.nodwell@sympatico.ca,13805648,000000120901754,4,3,There is somewhat of a language barrier at level 1 support ,5
277421,30-OCT-11,29-OCT-11,Ravi,,en,74.198.87.9,raymonds.j.daniels@sympatico.ca,13810904,000000120902553,5,5,,5
277422,30-OCT-11,29-OCT-11,Patricia,,en,67.68.46.211,andrei@bell.net,13804202,000000120898588,5,5,It was perfect.,5
277867,29-OCT-11,27-OCT-11,Lukasz,,fr,65.92.177.231,jmgc@sympatico.ca,13782994,000000120855536,5,5,"rien. J'étais en attente pendant seulemenet quelques minutes, et le rep etait tres competent et patient lorsqu'il m'a expliqué comment trouver l'info dans l'ordi.",5
277868,29-OCT-11,28-OCT-11,Charles,,fr,70.48.24.51,sberger@sympatico.ca,13801704,000000120871639,2,2,"Quand j'ai un problème, j'aimerais parler à un représentant du service à la clientèle au Québec. Ce qui semble impossible...?!!!",2
277869,29-OCT-11,28-OCT-11,Asha,,en,65.94.113.8,garybrian@sympatico.ca,13794851,000000120864621,1,1,Fixing the problem,2
277870,29-OCT-11,28-OCT-11,Sana,,en,64.231.150.73,hi2u2@sympatico.ca,13795546,000000120880044,4,4,,5
277871,29-OCT-11,28-OCT-11,John,,en,174.89.116.8,gailits@sympatico.ca,13794796,000000120871761,1,1,Improve privacy settings adjustment for email,1
277872,29-OCT-11,28-OCT-11,Ajay,,en,70.51.66.47,ramonkeycole@bell.net,13800742,000000120877210,5,5,,5
277873,29-OCT-11,10-OCT-11,Jaime,,en,65.93.97.54,sandjwellman@sympatico.ca,13571728,000000120453430,5,5,,5
277874,29-OCT-11,28-OCT-11,Moncef,,fr,76.68.164.154,johanne.roger3@sympatico.ca,13796628,000000120882780,1,3,répondre à la question principale pourquoi .tout ceci semblait une facon orchestrée de vendre,1
277875,29-OCT-11,27-OCT-11,Oscar,,en,69.159.26.77,jimkleinfamily@sympatico.ca,13782892,000000120849356,5,5,"The contrast with my call earlier that day could not have been more ""black and white"".  Oscar made certain all my issues were resolved before signing off ",3
277876,29-OCT-11,28-OCT-11,Francis,,en,70.24.88.212,hrysko@sympatico.ca,13795618,000000120877320,4,4,,4
277877,29-OCT-11,28-OCT-11,Alexander,,en,76.69.22.142,jcol1_1@sympatico.ca,13796126,000000120871428,3,,"Our internet was not working on 28 October hence the call to Bell.  Tech Support was unable to correct the problem remotely and arranged the service call.  The morning of 29 October the internet is working.  I don't know if the service tech corrected something external to our house i.e. to the neighbourhood hub, but the internet is working currently.  Maybe he/she will drop by to advise that the problem was discovered and repaired or perhaps the gremlin that caused the problem decided to move elsewhere. In any event, yet another internet disruption.  The only positive comment I can make is this:  It is a good thing that no one here works from home and depends on Bell internet as the 28th would have been a lost day.  PS:  if a problem was discovered and resolved, it would be nice to be informed so we can get on with our day and not be waiting for a service tech to arrive.",2
277878,29-OCT-11,25-OCT-11,Paul,,en,74.14.90.93,carleb@bell.net,13748996,000000120794551,1,1,"I had to hire a technician to come in and clear up the mess Bell had made on my computer so that I could finally get wireless.  It has been a week of hell , with many hours spent on the phone with Bell and nil being resolved.  I was promised that I would receive a phone call on Thurs Oct 27th at 11 am to find out how my internet was doing and I am still holding my breath, waiting for the call. It is unfortunate we had to resort to outside help to clear up Bell's mess.
Your service stinks!",1
277879,29-OCT-11,28-OCT-11,Douglas,,en,74.15.30.158,misczech@bell.net,13799274,000000120868665,5,5,Have told me earlier that I could get substatial savings without me having to ask for them or threatening to go to another provider.,3
277880,29-OCT-11,28-OCT-11,Ahmed Ramy,,fr,75.152.70.213,cardam@sympatico.ca,13792412,000000120866715,5,4,,4
277881,29-OCT-11,23-OCT-11,Maurice,,fr,70.30.156.53,duopartymix@sympatico.ca,13730242,000000120745696,5,1,,5
277882,29-OCT-11,28-OCT-11,Med Wacef,,fr,75.152.70.213,cardam@sympatico.ca,13792410,000000120882494,5,4,,4
277883,29-OCT-11,28-OCT-11,Hency,,en,64.229.178.177,betty.henson@sympatico.ca,13791888,000000120863854,5,5,"Hency gave me excellent service, thank you.",5
277884,29-OCT-11,28-OCT-11,Wissem,,fr,70.52.61.213,sylvie.l@sympatico.ca,13802462,000000120870022,1,1,"Avoir des agents qui nous coupe jamais la parole, qui sois poli. Qui ARRÊTE de chercher a ce débarasser de nous. SURTOUT qui régle nous problème et je vous le dit a cause du service à la clientèle de sympatico je me fait un plaisir de partir cher vidéotron pour tout les services de Bell sauf mon cellulaire. Ha! oui autre chose qu'il arrête de me parler comme si j'était une imbécile qui comprend rien parce que c'est pas Alain Boutin qui vous appel c'est moi sa femme Sylvie Lavoie. Alain à arrêter de vous appeler il devenais complèment fou & agréssif!!!",1
277885,29-OCT-11,28-OCT-11,Mahesh,,en,69.157.164.148,more.lle@sympatico.ca,13799448,000000120884157,3,4,"1 Your calling in system is far too slow .

2 get rid of Emily system is slow in responding and I have to repeat my self several times.

3 Make it easier and faster to access an agent 

4 I want to speak and deal with a Canadian agent .
",2
277886,29-OCT-11,28-OCT-11,David,,en,216.209.146.144,drmacdonald@sympatico.ca,13793926,000000120864253,5,1,"DAVID DID EVERYTHING HE COULD THINK OF TO FIX THE PROBLEM, BUT WITH NO LUCK. AS I WRITE THIS, THE PROBLEM IS STILL NOT RESOLVED. IT IS NOT DAVID'S FAULT. THE QUALITY OF DIAL UP INTERNET SERVICE IS TERRIBLE,BUT THERE IS NO OTHER OPTION WHERE I LIVE. I WILL CALL AGAIN TODAY. ONE THING WOULD BE TO FIX THE PROBLEM.",1
277887,29-OCT-11,28-OCT-11,Matthew,,en,74.12.233.135,kim.fitchett@sympatico.ca,13797340,000000120887293,1,1,"Better knowledge of customer's history.  We were transferred at least 4 times because they didn't know anything about the ""outdated"" internet hub/modem we had - which was purchased through Bell.  I would think that would show on our account.",1
277888,29-OCT-11,28-OCT-11,Joshua,,en,207.219.69.182,sandiemallender@bell.net,13801618,000000120880618,2,3,"Really listened to my complaint as a customer. This issue went on for too long, it was very frustrating that Bell could not resolve this without continually telling us our payment was overdue. Bell has too many overlapping services, I felt I ended up telling my story to four different departments. I feel Bell does not respect my time, every phone call was half an hour.
After three months of frustration, I did expect more from you.
I am an unhappy customer",2
277889,29-OCT-11,28-OCT-11,Sayeeduddin,,en,184.148.8.154,duclau@sympatico.ca,13793962,000000120882945,5,5,,5
277890,29-OCT-11,28-OCT-11,Sulochana,,en,65.92.5.53,cavrich@sympatico.ca,13792544,000000120872026,4,4,"
responder with more experience",4
277891,29-OCT-11,28-OCT-11,Zoubeir,,fr,67.68.116.117,mon-guy@sympatico.ca,13799406,000000120878798,4,5,,5
277892,29-OCT-11,28-OCT-11,Diana,,en,70.49.51.62,flower1@sympatico.ca,13794556,000000120876051,5,4,,5
277893,29-OCT-11,28-OCT-11,Sushil,,en,74.15.29.132,ephelan@sympatico.ca,13794248,000000120865007,5,5,,5
277894,29-OCT-11,28-OCT-11,Mohammed,,en,69.156.155.73,leafsrobin@sympatico.ca,13797728,000000120882107,4,2,bell mail issue they should have known about before i had to give him remote access,4
277895,29-OCT-11,27-OCT-11,Shobha,,en,184.146.130.152,janetduff14@sympatico.ca,13782544,000000120843817,4,4,,4
278368,29-OCT-11,28-OCT-11,Garry,,en,70.29.253.174,grantweissenberger@sympatico.ca,13795219,000000120868255,4,4,"This was the second call in a month,if the last rep. would of done it right I would not have to spend another HOUR on phone to fix his error.Also when they fix you cannot tell how they amended the tax.
Also my bill showed late payment when your rep. gave me the new total(since reversed Oct 28th by new rep.Lets hope all is fine in Nov.
 # 4 question,do we have a choice?",4
278369,29-OCT-11,28-OCT-11,Charles,,en,99.248.108.9,clemens.tong@sympatico.ca,13792894,000000120882452,5,5,"I've been with you guys for many long years.  And throughout your ever increasing pricing I've stuck with you.  But since my last bill jumped from $49 to $79 (since I am on a grandfather plan) that was the last straw.  Some previous agent even added MSN premium to my account with no consent. There are other providers out there with better pricing/speed/bandwidth limits, so instead of forcing people off old plans, a simple call would have helped. Charles was helpful in quenching my anger and offered an acceptable alternative to cancellation.

I would like to note on Charles record that he was very helpful in keeping a subscriber from cancelling, and hope you keep and reward BO agents like him (or her) instead of outsourcing.

Thanks,
Clemens Tong",3
278370,29-OCT-11,28-OCT-11,Jean,,en,99.224.43.236,annemarie@sympatico.ca,13791320,000000120865789,1,1,I cancelled my internet 8 months ago and I am still getting billed for it. I had to call 3 times to get the charges removed from by bill and they are still show ing up.,
278371,29-OCT-11,28-OCT-11,Kim,,en,76.64.23.233,kandg@sympatico.ca,13797084,000000120876319,2,4,"the operator could be more understanding,cheerful
instead make me feel  that I could have check my useage on line myself, except I forgot my password, she has no knowledge how much gb used
watching one hour soap opera on line.it is not that I call you every day to check, I notice I have
incured# $3.49 over useage.",3
278372,29-OCT-11,28-OCT-11,Reina,,en,70.49.187.32,vlahovich@sympatico.ca,13803168,000000120884765,4,3,,3
278373,29-OCT-11,28-OCT-11,Nathan,,en,64.229.24.151,edgar.mccutcheon071@sympatico.ca,13794068,000000120878173,4,1,On transferring my call to the tech section it was dropped. After 1 hour and 17 minutes with the tech people i can not access the internet and still have no active security.,2
278374,29-OCT-11,28-OCT-11,Linda,,en,69.159.184.254,kar120c@sympatico.ca,13797088,000000120878272,2,5,"The techies who addressed the problem were very fast and fixed the problem well. Top marks. However, the service rep on the phone gets poor marks. She needs to listen better. I had to tell her the specifics of the situation several times. She also shouldn't assume that the problem is the customer's fault since, clearly, it wasn't. She shouldn't be sullen. She should sound like she actually cares. All of this affects the answer to the next question.",4
278375,29-OCT-11,21-OCT-11,Ronald,,en,184.151.127.204,finlin.roberts@sympatico.ca,13712728,000000120708690,1,1,"Reset my password on my email immediately, instead, it was still not fixed after a week!!!",3
278376,29-OCT-11,28-OCT-11,Moemen Belleh,,fr,65.92.29.116,joulmaleka@sympatico.ca,13796784,000000120880371,5,5,,5
278377,29-OCT-11,21-OCT-11,Justin,,en,184.146.128.125,fountain27@sympatico.ca,13712800,000000120719943,5,5,,4
278378,29-OCT-11,27-OCT-11,Guylaine,,en,174.93.69.49,susanmchughes@sympatico.ca,13789140,000000120858185,5,5,Give written or email notification of specials available,3
278379,29-OCT-11,28-OCT-11,Revathi,,en,174.91.123.17,rankinscammell@sympatico.ca,13800762,000000120886300,5,5,Jenifer was the best she when over and above to solve my issues. Jen didn't stop until the problem was corrected. In the end it was an error with the off shore help that caused my very long night installing the new modem sent from loyalty. That sorry for screwing up gift back fired. It was Jen that saved the day give her a raise,5
278380,29-OCT-11,28-OCT-11,Stephanie,,en,50.101.164.208,thuong@sympatico.ca,13802724,000000120864014,5,5,"The live customer service is fantastic, Bell should keep this or hire more resresentatives since the waiting time for getting to a representative is way too long. More than 15 min.; At Rogers and Telus and other communications company, the average waiting time is less between 2-10 min. Also Bell should keep improving on the internet providinng systems because it is bogged down quite often after I switched from regular broadband to Fibe. I would have not made the change if I had known this Fibe system's problem. Bell also could improve more signed up longterm customers if the bandwidth usage is not limited as of present. I used to have unlimited access to internet through Bell and I'd love to have unlimited internet access",4
278381,29-OCT-11,28-OCT-11,Carolina,,en,207.164.79.33,pat.carol.hutch@sympatico.ca,13800162,000000120877630,4,4,Shorten the time lag. ,3
278382,29-OCT-11,28-OCT-11,Med Hedi,,fr,74.14.190.181,digill@sympatico.ca,13793679,000000120871401,5,5,Tout etait parfait pour ce renseignement,5
278383,29-OCT-11,28-OCT-11,Brahim,,fr,65.92.208.89,guy.tourillon@sympatico.ca,13795310,000000120869060,4,4,"Nous avons réussi à communiquer au milieu des démarches des choses importantes, ce qu'il aurait été préférable de faire au tout début. Ce blâme est à partager 50/50 entre moi (je l'admet) et votre représentant.",4
278384,29-OCT-11,28-OCT-11,Ivan,,en,76.69.4.176,gcralle@sympatico.ca,13794884,000000120883678,4,4,,4
278385,29-OCT-11,28-OCT-11,Ricardo,,en,70.31.62.202,murray.thompson@sympatico.ca,13799572,000000120875997,5,5,"Do not send me emails that effect my computer re security, when I already have a security program. ",5
278386,29-OCT-11,28-OCT-11,Souhail,,fr,174.89.186.193,dugasja@sympatico.ca,13793966,000000120886186,5,5,Le tout était très satisfaisant,4
278387,29-OCT-11,28-OCT-11,Saadullah,,en,65.93.47.41,macintosh9@sympatico.ca,13798306,000000120882253,4,4,,4
278388,30-OCT-11,29-OCT-11,Nagender,,en,184.147.35.164,mg.dalrymple@sympatico.ca,13809618,000000120902719,5,5,Absolutely nothing with chap,5
278389,30-OCT-11,29-OCT-11,Nawel,,fr,69.157.138.103,fortierlorry@bell.net,13806536,000000120887794,5,5,non,4
278390,30-OCT-11,29-OCT-11,Luis,,en,69.157.21.205,ttennian@bell.net,13812402,000000120901148,4,4,"When installing internet and home phone, providing the booklets with features and setup instructions (e-mail, logging on instructions and passwords)would be better than waiting on the phone for an hour.
",3
278391,30-OCT-11,28-OCT-11,Ivan,,en,76.69.139.235,mercedes.nolan@sympatico.ca,13799034,000000120886206,1,1,"The technician said it was a Microsoft issue and that Bell could not resolve.So, it was left for me to resolve it. I caontaced another Bell technician today (Oct 30) and he was very helpful. He told me it was a server issue and I would be contacted within the next 24 hours ",2
278392,30-OCT-11,29-OCT-11,Sarah,,en,50.101.228.248,don.moore@bell.net,13806018,000000120893692,5,5,nothing,5
278393,30-OCT-11,29-OCT-11,Rym,,fr,76.67.142.252,droydr@bell.net,13806078,000000120888211,5,5,,5
276899,31-OCT-11,29-OCT-11,Mohammed,,en,70.55.18.79,fongtsui@sympatico.ca,13806522,000000120898614,2,2,Information provided was not correct.  Issue was not resolved plus I already proceeded with all the steps suggested by the representative.,1
276900,31-OCT-11,30-OCT-11,Orlando,,en,70.50.148.236,scusmaru@sympatico.ca,13818662,000000120907184,5,5,that all your customer service will be helpful like the one who help me,5
276901,31-OCT-11,27-OCT-11,Rolando,,en,174.91.46.128,ingeschmalz@sympatico.ca,13782278,000000120840810,4,5,nothing,5
276902,31-OCT-11,28-OCT-11,Karla,,en,69.158.16.95,paul.stuewe@sympatico.ca,13800244,000000120885283,2,2,"I continue to experience problems with internet connectivity. When I call, the technical staff cannot find anything wrong. Today (October 31) when I logged on, I had to wait several minutes for to be connected. ",2
276903,31-OCT-11,29-OCT-11,Krishidhar,,en,76.68.117.214,john536@sympatico.ca,13807990,000000120890753,4,5,satisfactory,5
276904,31-OCT-11,20-OCT-11,Divine,,en,76.69.13.243,marcthibault1@sympatico.ca,13702612,000000120691364,3,1,"The Rep was fine, but I still can't beleive the amount we have to pay for the Internet! I've never seen a bill this high for the internet! None of my relatives or friends have ever paid this much, they don't even pay half as much! So I be definitaly switching to Primus for my home phone and internet! Even their phone package is better and cheaper! To pay over $100 every month for internet? That's insane! ",1
276905,31-OCT-11,23-OCT-11,Rebello,,en,184.146.103.100,dan_glavin@bell.net,13729848,000000120752714,4,4,Not have my bell internet security shutdown in the first place!!!,3
276906,31-OCT-11,30-OCT-11,Nora,,en,76.69.139.78,wendyshaw@sympatico.ca,13819512,000000120910875,3,2,Could have told more quickly that the BELL service was out. ,3
276907,31-OCT-11,30-OCT-11,Cristobal,,en,184.146.0.176,philip.ber@sympatico.ca,13817904,000000120906006,4,4,nothing ,5
276908,31-OCT-11,28-OCT-11,Gabriel,,en,76.64.151.28,jdmur@bell.net,13796164,000000120872255,1,1,Hook my internet back up service was a move and wasn't supposed to be disconnected until oct 31 and we didn't have service for 3 days not very happy!!!!rep didn't help said sorry we can't fix it very disappointed in bell!!!,1
276909,31-OCT-11,21-OCT-11,Seshadri,,en,64.228.90.213,theoakes@bell.net,13721288,000000120705537,2,1,an actual follow up by the field personel,1
276910,31-OCT-11,28-OCT-11,Jose,,en,76.69.139.8,jimraija@sympatico.ca,13796450,000000120885644,5,4,"Jose tried his very best to be of assistance.  The problem was with
Bell Canada Repair Dept. here in Toronto.
Repair took place today, Mon. Oct. 31.2011
",5
276911,31-OCT-11,30-OCT-11,Mohamed Sabry,,fr,174.92.225.39,velojt@sympatico.ca,13819352,000000120906453,5,4,"Aucune idée. Le personnel était poli, gentil, et patient.",5
276912,31-OCT-11,27-OCT-11,Hema,,en,76.64.140.7,donna.gatti@sympatico.ca,13780222,000000120859804,3,1,"I don't know - but we are still having difficulties with getting the service uninterrupted from our secondary computers.
However, the customer service agent was excellent and was extremely nice and friendly. This I'm sure has nothing to do with her service.",3
276913,31-OCT-11,28-OCT-11,Mehdi,,fr,70.30.170.108,eric.orion@sympatico.ca,13794274,000000120870896,1,1,"-technicien manquait de connaissance.
- ne semblait pas vouloir m'aider
- trop fort accent, javais du mal à le comprendre
- Bell devrait mettre en place une procédure claire pour que les techniciens puissent répondre à un client qui veut installer un router afin de créer un réseau à domicile.
- Le technicien m'a dit que ça ne marcherait pas en raison de mon installation actuel..Siemens 4200.

Autre choses, il est inconcevable que des modem routeur soient offert aux nouveaux clients alors qu'on laisse aux clients de longue date leur vieux modems. J'ai due me procurer un routeur alors qu'il est offert aux nouveaux clients.

De toute façon, je vais bientôt devenir un nouveau client....chez Videotron
",2
276914,31-OCT-11,29-OCT-11,Jean,,en,70.31.108.27,thebkp@bell.net,13812198,000000120895391,1,1,"I can't wait until my contract is over! The moment I can leave without being charged I am gone. The ""tech"" help from the internet had NO idea what they were talking about nor did they speak enough english for me to explain the issue. I was put on hold over and over for them not to fix my issue. I wish I had a number to take this to a higher up withing Bell. If you're reading this please take action.",1
276915,31-OCT-11,27-OCT-11,Cindy,,en,174.95.62.209,srunia@sympatico.ca,13788904,000000120855496,4,4,Ask staff to peak up and slow down.   Sometimes difficult to hear and understand.   Staff were helpful.,4
276916,31-OCT-11,28-OCT-11,Gavin,,en,69.156.93.78,lmmckay@bell.net,13798000,000000120886102,1,1,"Make communicating through a local, Canadian language based employee.",3
276917,31-OCT-11,27-OCT-11,Luis,,en,70.51.24.19,aguangul@sympatico.ca,13777332,000000120860299,4,4,,5
276918,31-OCT-11,27-OCT-11,Michael,,en,70.52.169.144,smlotek@sympatico.ca,13788804,000000120849739,4,4,In a follow up I tried to get more information about when the technician was coming and it took 2 calls,4
276919,31-OCT-11,29-OCT-11,Hanene,,fr,174.89.227.230,andre285@sympatico.ca,13804186,000000120894496,4,4,rien,4
276920,31-OCT-11,30-OCT-11,Henry,,en,76.69.139.209,rcoughlin@sympatico.ca,13818172,000000120905681,4,5,Not have your system go down and leave me without e-mail for 4 days,3
276921,31-OCT-11,30-OCT-11,Diego,,en,64.229.137.109,eugene.knapik@sympatico.ca,13814794,000000120906889,3,2,"The customer service representative did his best to handle the problem. The trouble is that I was on the phone for nearly 30 minutes and the resolution was that an appointment was made for a technician to come in two days within a 5 hour window. This isn't the call centre guy's fault. He's doing all he can. However, for what I pay for the service, I would like it fixed up much more quickly than that. I'm still experiencing the problem and hoping it will be fixed tomorrow. ",3
276922,31-OCT-11,25-OCT-11,Mohamed Ali,,fr,70.26.208.109,claudel3@bell.net,13749522,000000120810298,4,4,,4
276923,31-OCT-11,30-OCT-11,Julie Anne,,fr,67.70.49.193,giselemartel@sympatico.ca,13815220,000000120907693,4,4,,4
276924,31-OCT-11,30-OCT-11,Hema,,en,70.51.9.209,peterdi@sympatico.ca,13817874,000000120912933,5,5,"Quite honestly nothing.The tech was very polite. I am not very savvy when it comes to computers but she was so very patient and took the time to correct the problem. Congratulations, she is definetely an asset to your company,,",5
276925,31-OCT-11,27-OCT-11,Mike,,fr,67.71.76.32,emmanuelle.f@sympatico.ca,13780644,000000120841956,1,1,"Nous avons conclu une entente â (97.00$), service téléphonique,cable,Internet.
Si je dois payer lentarif inscrit ici, j'annule ce dernier.",1
276926,31-OCT-11,25-OCT-11,Nayeem,,en,65.93.47.121,jaqstr@sympatico.ca,13753238,000000120798326,5,5,,4
276927,28-OCT-11,27-OCT-11,Naveed,,en,216.209.168.42,terriworld@bell.net,13789404,000000120849162,5,5,Nothing I could completely understand him,5
277423,30-OCT-11,29-OCT-11,Pavan,,en,69.158.136.177,gkool@sympatico.ca,13806948,000000120894034,5,5,,5
277424,30-OCT-11,28-OCT-11,Nizar,,fr,69.159.167.231,jopsan@sympatico.ca,13796746,000000120874665,4,5,,4
277425,30-OCT-11,29-OCT-11,Joanne,,en,76.69.138.28,pastense@sympatico.ca,13810448,000000120897579,1,1,Look to your own systems as a possible culprit in situations.,1
277426,30-OCT-11,28-OCT-11,Sam,,en,184.146.106.89,auroraalmeida@sympatico.ca,13791528,000000120885050,4,4,"If the person that had to call me back had called, it never happened",3
277427,30-OCT-11,29-OCT-11,Jamel,,fr,69.157.231.13,m.jolicoeur01@sympatico.ca,13809028,000000120902131,5,5,RIEN,5
277428,30-OCT-11,29-OCT-11,Marc,,fr,184.148.253.239,sylvie.dubois@sympatico.ca,13812052,000000120893683,5,5,Rien. Technicien au téléphone et celui à domicile : très compétents et courtois....,5
277429,30-OCT-11,29-OCT-11,Abdallah,,fr,70.30.207.2,m.landriau@sympatico.ca,13809032,000000120900430,5,5,,5
277430,30-OCT-11,29-OCT-11,John,,en,64.228.85.25,hadora@sympatico.ca,13807087,000000120892261,5,5,can`t think of anything.,4
277431,30-OCT-11,29-OCT-11,Maxamed,,en,65.92.2.74,thurston.kate@sympatico.ca,13812240,000000120900546,2,2,Have more information about outages posted for operators. So instead of me having to sit on the line for over an hour while the operator gives me thoughts on what they think is the problem only to hear that service to the Toronto area was what was affecting my computer.,2
277432,30-OCT-11,29-OCT-11,Hector,,en,174.92.91.96,jjoly31@sympatico.ca,13807848,000000120888498,5,5,Please ask representatives to speak more slowly.,5
277433,30-OCT-11,29-OCT-11,Selim,,fr,70.53.204.141,c_rousseau@sympatico.ca,13804940,000000120893675,5,5,rien de plus,5
277434,30-OCT-11,29-OCT-11,Dilli,,en,184.146.171.237,llaksman@sympatico.ca,13808840,000000120898317,5,5,nothing,5
277435,30-OCT-11,26-OCT-11,Kevin,,en,184.151.63.154,j.m.essiambre@sympatico.ca,13768296,000000120818468,4,4,,4
277436,30-OCT-11,29-OCT-11,Houcem,,fr,174.93.223.139,boisvert16@sympatico.ca,13804730,000000120892826,5,4,,5
277437,30-OCT-11,28-OCT-11,Diaraye,,fr,65.94.3.21,millette@sympatico.ca,13799240,000000120867464,4,3,"Que la premiere demande sois fait de bonne façon et pas oubligé de prendre une journée de congé pour faireles corrections.
",3
277438,30-OCT-11,28-OCT-11,Ajay,,en,69.157.42.104,rick_kim@sympatico.ca,13801024,000000120885787,5,5,,4
277439,30-OCT-11,29-OCT-11,Bumi,,en,174.91.110.204,bigbadjoe52@sympatico.ca,13804626,000000120897938,5,5,Lower the price.,5
277440,30-OCT-11,29-OCT-11,David,,en,76.71.98.214,groch1@sympatico.ca,13807036,000000120897752,5,5,,4
277441,30-OCT-11,29-OCT-11,Lise,,en,174.91.110.204,bigbadjoe52@sympatico.ca,13804628,000000120898669,5,5,Being on hold for too long on the phone. Prefer to talk to a human being rather than an automated machine.,5
277442,30-OCT-11,29-OCT-11,Lise,,en,174.91.110.204,bigbadjoe52@sympatico.ca,13804630,000000120898691,5,5,"Just being on the phone for a long time.  Otherwise, everything is fine.",5
277443,30-OCT-11,29-OCT-11,Hector,,en,76.69.31.61,roy175@bell.net,13811282,000000120899824,4,3,the time it took  fore the rep to find a solution fore my problem. ,4
277444,30-OCT-11,24-OCT-11,Ousmane,,fr,174.93.246.118,demersh1@sympatico.ca,13738132,000000120761336,1,3,ne pas me dire n'importe quoi Comme réponse. Car j'avais renouveller en juin et la personne m'a répondu que le contrat était échu.  Mauvaise réponse = les gens dise n'importe quoi losqu'il ne savent pas quoi dire,2
277445,30-OCT-11,29-OCT-11,Ali,,en,74.198.87.84,marynat@sympatico.ca,13809416,000000120895874,4,1,fix my problem. or at least keep me informed via phone call or email that my problem is being addressed,2
277446,30-OCT-11,29-OCT-11,Sarra,,fr,70.55.86.218,communinc@sympatico.ca,13805418,000000120899045,1,1,J'ai essayé de changer mon code pour mon OUTLOOK EXPRESS et ça a bloqué Outlook Express. Vos 2 employés n'ont pas réussi à me rebrancher et m'ont branché (dompé serait le mot juste) sur le vieux et déprimant Office Outlook 2003!!! ,1
277447,30-OCT-11,29-OCT-11,Niyaz,,en,184.146.159.141,walanginkeswick@bell.net,13812568,000000120897422,5,5,"nothing - .. the representative was wonderful, I was not going to try to change wires around, but he encouraged me with his help, and my friend was able to access her email because of his help.",5
277448,30-OCT-11,24-OCT-11,Shalini,,en,74.12.60.241,john.young@bell.net,13740728,000000120767081,3,4,"Use anglophone service representatives. The 2 persons I spoke to had Indian accents which made it difficult for me to understand.
 ",4
277449,30-OCT-11,29-OCT-11,Anah,,en,174.89.129.85,jalgie@sympatico.ca,13807506,000000120896784,5,5,The wait time was quite long,5
277450,30-OCT-11,29-OCT-11,Hector,,en,174.95.27.50,jhenty@sympatico.ca,13807792,000000120893903,5,5,I wish we could have tech support in Canada.,4
277451,30-OCT-11,29-OCT-11,Andre,,en,174.95.58.246,wmitry@sympatico.ca,13812664,000000120901347,3,1,The Bell representatives do not have the information to help client. Bell does not care about its client until the client leaves Bell to other service provider. Bell cares only to take client's money.,2
277452,30-OCT-11,26-OCT-11,Mariem,,fr,174.94.91.26,nadia.caza@sympatico.ca,13772360,000000120819875,4,4,Avoir plus de représentants pour que l'attente au téléphone soit moins longue,5
277453,30-OCT-11,18-OCT-11,Rowena,,en,74.15.1.74,torino1@sympatico.ca,13677600,000000120643652,5,4,,4
277454,30-OCT-11,29-OCT-11,Maria,,en,70.48.237.135,r.b.bennett@sympatico.ca,13810780,000000120887823,5,5,,5
277455,30-OCT-11,27-OCT-11,Nandhini,,en,64.231.113.171,amarshall2@sympatico.ca,13777550,000000120845463,5,5,nothing,5
277456,30-OCT-11,28-OCT-11,Sujay,,en,70.27.130.44,yeoda@sympatico.ca,13803458,000000120886008,3,1,"Service was OK but didn't resolve the problem I'm having with Outlook, but I had limited time so had to end the session before the technician could complete his assessment.  Not his fault.",4
277457,30-OCT-11,29-OCT-11,Elyes,,fr,76.71.196.20,jeanie.lav@sympatico.ca,13807690,000000120902957,2,1,je demande à être branché à l'ordi principal et au portable,3
277458,30-OCT-11,26-OCT-11,Sabrine,,fr,184.144.187.208,cld_val@sympatico.ca,13764867,000000120820944,5,1,aujourd hui le30 octobre etle probleme existe toujour cela devais prendre 72 heures  jai rappeler et suposement que vous trvaille sur le probleme cela exeiste depuis longtemp,
277459,30-OCT-11,29-OCT-11,Danny,,en,64.231.40.208,dorset@sympatico.ca,13806048,000000120899676,3,1,Have a completely functioning repair system in place. This is the third time the technician has advised me to try later since the system is not functioning to resolve my problem.,2
277460,30-OCT-11,29-OCT-11,Marwa,,fr,76.69.237.16,s.robichaud25@sympatico.ca,13811358,000000120895141,4,4,,4
277461,30-OCT-11,29-OCT-11,Hayett,,fr,70.26.243.173,brazeau404@sympatico.ca,13804822,000000120889316,5,5,S/O,5
277462,30-OCT-11,29-OCT-11,Jose,,en,174.95.200.43,miwanek@sympatico.ca,13809782,000000120895434,5,5,,5
277463,30-OCT-11,29-OCT-11,Mohd,,en,65.92.14.119,deborah.brown@sympatico.ca,13805778,000000120900174,4,4,,4
277896,29-OCT-11,21-OCT-11,Syed Mustafa,,en,174.93.46.230,highsailor@sympatico.ca,13713776,000000120707735,2,4,Hire Indians with better language skills. I had to ask person to repeat almost everything he said. Your associates talk too quickly and their accents are to heavy.,2
277897,29-OCT-11,27-OCT-11,Hassan,,fr,70.55.210.89,gabs7@sympatico.ca,13781226,000000120840951,5,5,rien,5
277898,30-OCT-11,29-OCT-11,Hemavathi,,en,174.89.169.152,cferg@sympatico.ca,13805128,000000120897812,1,1,Know what you are doing,2
277899,30-OCT-11,29-OCT-11,Johanna,,en,65.94.112.204,elizabeth.nedeczky@sympatico.ca,13806244,000000120894995,4,2,I keep having problems with signing into my sympatico e-mail account.,4
277900,31-OCT-11,29-OCT-11,Shashank,,en,65.95.183.90,evelyn.redden@sympatico.ca,13806366,000000120896652,4,5,,5
277901,31-OCT-11,30-OCT-11,Diego,,en,76.69.138.111,R.Reynolds@bell.net,13812950,000000120905505,3,1,"first contact point was abysmal, call rep knew nothing and tossed the call to diego with incorrect report, just to get rid of it.
Diego was very responsive, helped to reset modem, but problem not resolved",2
277902,31-OCT-11,30-OCT-11,Selim,,fr,70.55.204.186,michelinecharbonneau@sympatico.ca,13817224,000000120905284,5,4,,5
277903,31-OCT-11,25-OCT-11,Maxamed,,en,65.92.98.212,michael.barkley@sympatico.ca,13756712,000000120809600,1,1,"had competent people on the line, not pass me through three different people, not take up over 2 HOURS of my time simply to tell me I had to wait to days for an imaginary activation time - that actually did not exist.",1
277904,31-OCT-11,30-OCT-11,Claudia,,en,174.95.151.183,wwade@sympatico.ca,13819574,000000120905639,3,1,Fixed the problem the first time.,3
277905,31-OCT-11,28-OCT-11,Mahender,,en,70.55.183.78,eleanorcox@sympatico.ca,13794146,000000120872599,5,5,,5
277906,31-OCT-11,22-OCT-11,Mahesh,,en,98.219.98.128,janterree@sympatico.ca,13724900,000000120740115,5,4,,5
277907,31-OCT-11,26-OCT-11,Julien,,fr,184.148.251.131,mariefrance.merette@sympatico.ca,13771174,000000120821689,5,5,,5
277908,31-OCT-11,26-OCT-11,Arbi,,fr,184.148.251.131,mariefrance.merette@sympatico.ca,13771176,000000120817696,5,5,,5
277909,31-OCT-11,30-OCT-11,Eric,,en,64.228.91.148,fcgaul@sympatico.ca,13814864,000000120906297,5,5,,5
277910,31-OCT-11,28-OCT-11,Rym,,fr,67.68.6.12,christiane_breton@sympatico.ca,13792770,000000120864041,2,4,On m'a demandé d'être disponible entre 13h et 17h pour le technicien. À 16h30 j'ai téléphoné parce qu'il n'était toujours pas arrivé. On m'a dit qu'on ne pouvait le rejoindre mais qu'il viendrait avant 17h. À 17h15 un technicien m'a téléphoné pour m'aviser qu'il venait de recevoir la commande et qu'il passerait après le client où il était. Il est arrivé à 18h. J'ai pris une demie-journée de congé pour rien. J'aurais été à la maison à 18h pour la venue de ce technicien. C'est un manque de respect et ça m'a coûté une demie-journée de congé pour rien.,2
277911,31-OCT-11,29-OCT-11,Hassen,,fr,70.53.153.224,tomfloberbou@sympatico.ca,13812294,000000120900455,4,4,Les premières vérifications relativement à mon problème ont été très longues et il m'a semblé que les préposé(e)s étaient hésitant(e)s et devait très souvent nous faire attendre longuement(musique d'ascenseur en prime) sur la ligne.,4
277912,31-OCT-11,30-OCT-11,Rene Jose,,en,70.26.125.83,dmarineau@bell.net,13814516,000000120908803,5,4,,5
277913,31-OCT-11,30-OCT-11,Maria,,en,76.68.27.132,max.degen@sympatico.ca,13817058,000000120911159,1,1,"Your Rep spent lots of time and was very polite. Her result turned out to be wrong.According to her I need a new ethernet cable and the computer is faulty, must be serviced at a computer store.Later a friend of mine solved my problem,  to connect the password was lost.
all is working fine.
Local service probably could have helped me better!",2
277914,31-OCT-11,27-OCT-11,Manel,,fr,70.51.7.241,sover13@bell.net,13788878,000000120840538,5,5,Pas grand chose,5
277915,31-OCT-11,28-OCT-11,Catherine,,en,66.207.216.114,melsner@sympatico.ca,13799014,000000120883202,4,3,well you could have done a better job in giving me a better deal with TV but that was not the case and that i had to go to a different provider for TV now.,4
277916,31-OCT-11,30-OCT-11,Malek,,fr,65.92.81.75,lorraine.tessier@sympatico.ca,13816636,000000120905377,5,5,Rien,5
277917,31-OCT-11,29-OCT-11,Radhika,,en,207.107.218.92,p.holt@sympatico.ca,13810376,000000120902498,1,1,Do what you promise.  Every time I have a technical support or business issue it takes 10 calls to get it repaired. ,1
277918,31-OCT-11,28-OCT-11,Sana,,en,38.104.158.106,lschroeder001@sympatico.ca,13798128,000000120864925,1,1,promised to return call but never did,1
277919,31-OCT-11,28-OCT-11,Mohan,,en,70.26.54.145,agnas@sympatico.ca,13790900,000000120882600,4,4,,4
277920,31-OCT-11,28-OCT-11,Carlos,,en,70.26.47.219,dar.crow@sympatico.ca,13793346,000000120877143,1,1,"CHARLES in SAN SALVADOR hung up on me - before we even started.

He never called me back.  DISGUSTING!

",1
277921,31-OCT-11,29-OCT-11,Deepthi,,en,67.70.46.45,bast@sympatico.ca,13804518,000000120900885,4,4,I am sorry to say that she was very hard to understand so I gave her access to my computeerto complete the task at hand,5
277922,31-OCT-11,30-OCT-11,Ines,,fr,67.68.249.122,a.premont@sympatico.ca,13813016,000000120907608,5,5,rien,4
277923,31-OCT-11,28-OCT-11,Med Wassim,,fr,70.53.207.123,brunet.jean@sympatico.ca,13792232,000000120883138,5,5,Tout était parfait à tous les points de vue du contact et de la résolution de la situation.,5
277924,31-OCT-11,29-OCT-11,Jose,,en,184.147.117.104,dngmartin@sympatico.ca,13805990,000000120901045,4,4,,5
277925,31-OCT-11,28-OCT-11,Oussama,,fr,174.88.86.55,madjid.tifouri042@sympatico.ca,13798320,000000120879804,5,5,Très satisfait.,5
277926,31-OCT-11,25-OCT-11,Adel,,fr,174.89.165.219,bergefleury@sympatico.ca,13748330,000000120797292,4,5,,4
277927,31-OCT-11,29-OCT-11,Hugo,,en,65.95.106.66,tjel@sympatico.ca,13812262,000000120901366,4,4,,4
277928,31-OCT-11,30-OCT-11,Oscar Ernesto,,en,174.91.117.101,mack.cameron@sympatico.ca,13816764,000000120903834,5,5,Not one thing!,5
277929,31-OCT-11,30-OCT-11,Heithem,,fr,70.24.247.168,jean-guy.cantin@sympatico.ca,13815790,000000120911305,5,5,"Je fus très agréablement surpris que monsieur Heithem me parlait de la Tunisi.
Je pensais que l'appel venait de Montréal ou d'Ottawa.",5
277930,31-OCT-11,28-OCT-11,Abinash,,en,70.55.50.166,smithro@sympatico.ca,13802084,000000120884102,4,,I'm still not sure if my Internet access will continue......I'll have to wait and see as this problem has been occuring for mor than 2 weeks. I have received 2 replacement modums and the fist one wouldn't even power up.,3
277931,31-OCT-11,15-OCT-11,Ali,,en,184.144.129.202,denis_lauzon@sympatico.ca,13631458,000000120578103,5,5,,5
277932,31-OCT-11,15-OCT-11,Karishma,,en,184.144.129.202,denis_lauzon@sympatico.ca,13631460,000000120565214,5,5,,5
277933,29-OCT-11,20-OCT-11,Haythem,,fr,50.100.104.134,francoise.jerome@sympatico.ca,13698484,000000120686717,3,4,"JE VOULAIS DES INFORMATIONS AU SUJET DE
L'INTERNET, JE VOULAIS PAYER LE MEME MON
TANT QUE L'ANNÉE PRÉCEDENTE.",4
277934,29-OCT-11,28-OCT-11,Jean,,en,65.93.215.189,andyhiemstra@sympatico.ca,13791248,000000120877864,5,5,,5
278394,30-OCT-11,28-OCT-11,Kumar,,en,70.26.58.61,hsklarz@sympatico.ca,13795620,000000120875960,4,4,Bell people have to stop saying that it my laptop that is the problem. Perhaps it's the faulty modems (I have had 3 in less than 2 years - about every 5 - 6 months.,3
278395,30-OCT-11,29-OCT-11,Harjeeth,,en,64.229.230.162,jbswift@bell.net,13807616,000000120895780,5,5,"you have done all you can to help me, but did not say what was the problem but i thank you a lot, i am not to good at computers but i am learning.",5
278396,30-OCT-11,28-OCT-11,Marie-France,,en,174.92.81.76,edwardbailey@bell.net,13794102,000000120879185,4,4,"I contacted Bell help about a week earlier an d after about 20 minutes of talk about my period loss of wireless and having to put the ethernet cable on my wireless laptop we lost telephone communication,I was dissapointed in not receiving a callback because she knew my telephone numb er. I was left hanging in mid air. The helper on Oct.28 had a good attitude  ",5
278397,30-OCT-11,29-OCT-11,Jamila,,fr,70.29.190.116,pierre834@sympatico.ca,13810634,000000120890451,4,2,"c'est  que window live messenger

je parle virtuel et non a une personne",4
278398,30-OCT-11,26-OCT-11,Nikitha,,en,184.146.160.69,kr.consulting@sympatico.ca,13769910,000000120828211,1,1,solve the problem. I had to call back the next day with the same problem before the issue was solved.,2
278399,30-OCT-11,27-OCT-11,Omar,,en,65.93.103.179,shannon_andrew@sympatico.ca,13788562,000000120856662,5,5,represnentative was excellent!  Very patient as my computer was working slowly.,5
278400,30-OCT-11,29-OCT-11,Rey,,en,74.14.145.249,smac10@sympatico.ca,13811730,000000120898045,5,5,Better communication between all of the departments,5
278401,30-OCT-11,29-OCT-11,Jose,,en,174.88.201.49,kiethwalsh@sympatico.ca,13808418,000000120897225,5,5,,5
278402,30-OCT-11,28-OCT-11,Liz,,en,68.147.35.208,thomas_2479@sympatico.ca,13802714,000000120880061,1,1,At least provide a telephone number to contact someone which actually is a real number that works.,1
278403,30-OCT-11,28-OCT-11,Oliver,,en,184.146.161.206,mhwallen@sympatico.ca,13799086,000000120883493,5,5,Let us know when the technician is coming so we will be home.,5
278404,30-OCT-11,28-OCT-11,Loyda,,fr,174.89.246.219,fiona.p@sympatico.ca,13794522,000000120864734,2,2,La technicienne a pris mon information (vendredi le 28 octobre) et elle ma dit que je devais attendre entre 24 à 72 heures pour avoir accès à mon compte.  Je n'ai pas eu de nouvelles et donc puisque le service était toujours intérrompu j'ai rappelé dimanche le 30 et le technicien a pris trois minutes pour vérifier et corriger l'erreur.  Aucune tentative de Bell entre vendredi et dimanche pour me dire que le service pouvait être rétabli.,2
278405,30-OCT-11,28-OCT-11,Sihem,,fr,184.144.241.7,j_dufort@sympatico.ca,13795880,000000120867244,5,5,tout était parfait.,5
278406,30-OCT-11,29-OCT-11,Wayne,,en,64.228.215.39,jmbittar@sympatico.ca,13807878,000000120897590,5,5,,5
278407,30-OCT-11,28-OCT-11,Gloria,,en,74.12.44.242,mhamilton@bell.net,13799076,000000120870347,3,3,"I asked to speak with a representative from Canada
three times and I still ended up with a person in India.
I have been a customer since 1968 and I do not like the fact that you are outsourceing the work away from Canada and I am seriously consirdering changing my account to Rogers.",2
278408,30-OCT-11,29-OCT-11,Rahma,,fr,184.145.172.164,ghysdb@sympatico.ca,13806874,000000120893386,5,3,J'attends la réponse du technicien d'ici mercredi,5
278409,30-OCT-11,26-OCT-11,Kevan,,fr,174.89.165.137,gilbeaul@sympatico.ca,13767314,000000120818383,4,3,"Depuis notre converstion j'avais un nouveau mot de passe et je ne povais pas me relier, j'ai utilisé mon ancien et ",5
278410,31-OCT-11,28-OCT-11,David,,en,184.148.136.82,doreen.greason@sympatico.ca,13793848,000000120867995,1,1,Answer the call promptly and at least attempt to resolve the problem.,1
278411,31-OCT-11,30-OCT-11,Nizar,,fr,76.67.66.79,lyne21@sympatico.ca,13816718,000000120907032,5,5,  tout a ete fait  excelent  merci,5
278412,31-OCT-11,30-OCT-11,Methil,,en,204.101.237.139,millie@sympatico.ca,13817276,000000120912942,5,5,"Nothing...Problem resolved in less than 30mins..
Technician very patient and thorough.
Much appreciated...thank you",5
278413,31-OCT-11,30-OCT-11,Jaime,,en,70.26.45.114,lorna.mcfarlane@sympatico.ca,13816630,000000120909305,4,4,,4
278414,31-OCT-11,30-OCT-11,Henry,,en,69.158.123.166,don_brown8@sympatico.ca,13814559,000000120907718,5,5,"Nothing.  Service rep Henry was fabulous
Very efficent and great to communicate with him.  Resolved my problem very quickly.  Great person to talk with",5
278415,31-OCT-11,30-OCT-11,Zoubeir,,fr,174.93.197.79,marc417@sympatico.ca,13816832,000000120906870,3,2,tarif amélioré,3
278416,31-OCT-11,30-OCT-11,Jean,,en,70.48.250.34,fgalloway@sympatico.ca,13814904,000000120906883,5,5,"connected me with some one in Canada, not that the person I spoke to wasn't fine she was great, but I still think you should provid Canadian's with work and not Indian.  We live in Canada, why is is not our own people who get to be employed by Bell.??????",4
278417,31-OCT-11,30-OCT-11,Budala,,en,70.31.11.21,jellins@sympatico.ca,13815820,000000120906511,3,3,SHE COULD SPEAK MORE SLOWLY,4
278418,31-OCT-11,27-OCT-11,Karen,,en,65.95.186.2,jmckinney@sympatico.ca,13782986,000000120846704,,1,I did not call on this date and time.  Please respond and correct your records.  I am not happy about my privacy over this matter.,
278419,31-OCT-11,28-OCT-11,Rain,,en,74.12.98.220,nelmakerr@sympatico.ca,13799760,000000120871109,3,3,"My query was re the extra $1 internet charge. I found it was not possible to reverse this without changing to a different plan so I have left things as is. I do get concerned with these small incremental charges even when I  think I have an agreed plan. I know you reserve the right to do this but it still annoys me. this is NOT a complaint against the staff member who answered my query - just against the system. she was helpful;.  ",4
278420,31-OCT-11,30-OCT-11,Prem,,en,184.145.105.235,colindick@bell.net,13814180,000000120907137,5,5,,5
278421,30-OCT-11,28-OCT-11,Rebecca,,en,184.146.2.35,rob7mad@sympatico.ca,13801114,000000120879184,5,4,,5
278422,30-OCT-11,29-OCT-11,Bedre,,en,206.47.78.150,erocca@sympatico.ca,13806326,000000120889974,5,4,,4
278423,30-OCT-11,23-OCT-11,Claudia,,en,174.88.152.55,mlung@sympatico.ca,13733022,000000120752116,5,5,Nothing.  Claudia is very patient and thorough.  She tended to my request skilfully with her expertise and sound knowledge of the Bell network!  She is a pleasure to call upon for help.,5
278424,30-OCT-11,19-OCT-11,Vijayashanti,,fr,174.95.246.247,evelynberube@sympatico.ca,13683010,000000120651586,5,5,rien du tout.  L`agente a très bien répondu aux questions et a résolu le problème.,5
278425,30-OCT-11,27-OCT-11,Raul,,en,70.53.87.197,jesimpson@sympatico.ca,13782804,000000120862161,5,5,"Nothing to improve my dealings with Raul..I was completely satisfied with his service. The week previous I spoke with two different Bell reps who knew nothing about customer service, nor about their job!",5
278426,30-OCT-11,29-OCT-11,Mohammed,,en,70.27.49.181,cmpattison@bell.net,13805390,000000120897013,4,3,Have local help,4
276928,28-OCT-11,27-OCT-11,Ahmed,,en,70.49.12.161,THE-SKULLER@sympatico.ca,13777070,000000120842627,5,4,nothing my problem was resolved quickly and efficiently.,5
276929,28-OCT-11,27-OCT-11,Stephane,,fr,76.67.180.153,jodeca@sympatico.ca,13783068,000000120844800,3,3,m'informer sur les prix des forfaits,5
276930,28-OCT-11,27-OCT-11,Med Karim,,fr,184.151.127.196,m.coutu@sympatico.ca,13784694,000000120840663,5,5,Rien tout et parfait,5
276931,28-OCT-11,27-OCT-11,Amir,,fr,69.159.93.182,smorin04@sympatico.ca,13788810,000000120852059,5,5,"C'était parfait,très gentil et facile",5
276932,28-OCT-11,27-OCT-11,Revathi,,en,174.91.28.233,cynthia.drewry@sympatico.ca,13779472,000000120861137,3,4,The first service rep I spoke to did not seem to understand the problem for some time.  Eventually she transferred me to a 2nd level tech support person.,3
276933,29-OCT-11,22-OCT-11,Afroze,,en,67.71.141.245,tallieyah@sympatico.ca,13727820,000000120742134,5,5,,5
276934,29-OCT-11,28-OCT-11,Rajni,,en,74.15.47.101,aikengrove@sympatico.ca,13790930,000000120865364,3,4,Listen,3
276935,29-OCT-11,28-OCT-11,Ali,,en,206.53.157.187,mvbuffers@sympatico.ca,13799582,000000120884842,5,5,"Nothing: Considering I've been waiting for a month to get my internet hooked up and was extremely frustrated when I called, the agent handled the call in such a manner that it exceeded my expectations.",5
276936,29-OCT-11,28-OCT-11,Ajay,,en,74.12.174.69,jg.watson@sympatico.ca,13796394,000000120878374,5,4,,4
276937,29-OCT-11,28-OCT-11,Chantal,,en,99.236.15.189,hendin@sympatico.ca,13795508,000000120880118,1,1,It is really too late. You have lost me as a client.  I strongly urge you to have call centres in Canada staffed by people who do something more than read a script,1
276938,29-OCT-11,28-OCT-11,Rudys,,en,69.158.121.26,afmgreenberg@sympatico.ca,13790882,000000120868452,5,5,"As long as the Bell person speaks clear English, there will never be any issues when I call for help.  Also, It does get frustrating listening to the commands till I can hook up to a live voice, that neeeds to get better.",5
276939,29-OCT-11,28-OCT-11,Med nejib,,fr,184.144.222.226,letirant.brossard@sympatico.ca,13797800,000000120871596,3,5,Des travailleurs du Québec ou du Canada seraient même à mieux nous comprendre pour toutes sortes de raisons plutot que des gens des pays arabes....,5
276940,29-OCT-11,28-OCT-11,Patricia,,en,65.93.117.27,ro.a@bell.net,13801106,000000120863261,5,5,,5
276941,29-OCT-11,28-OCT-11,Danielle,,en,174.89.25.205,tapvillard@sympatico.ca,13802536,000000120878268,3,5,"I was transferred/disconnected 3 times in total  to representatives. One transfer seems reasonable. This would avoid re-explaining the problem at hand.  Although, every representative was very polite, especially Dana, my Loyalty Dept. representative.",4
276942,29-OCT-11,28-OCT-11,Rym,,fr,68.171.231.16,andre.bazergui@sympatico.ca,13791190,000000120879142,4,2,Vos conseillers sont competents mais le probleme est relié a un bug dans votre systeme de gestion des courriels qui persiste depuis le 22 septembre. ,3
276943,29-OCT-11,28-OCT-11,Ricardo,,en,184.151.63.236,douglas.swift@sympatico.ca,13793892,000000120880877,5,5,,4
276944,29-OCT-11,28-OCT-11,Preethi,,en,65.95.7.26,rontompkins@sympatico.ca,13801288,000000120881579,5,5,,4
276945,29-OCT-11,28-OCT-11,Denis,,fr,174.92.176.193,ginette.proulx3@sympatico.ca,13795069,000000120869698,5,5,,4
276946,29-OCT-11,27-OCT-11,Sarra,,fr,174.88.116.31,cotpit01@sympatico.ca,13779346,000000120839663,1,1,La technicienne a envoyé mon dossier à un technicien de niveau 2 sans faire d'effort pour me satisfaire et le niveau 2 devait me téléphoner après 19hrs le 27 octobre dernier et je n'ai pas encore eu son appel on est le 29 octobre. Vraiment insatisfait de vos services.,1
276947,29-OCT-11,28-OCT-11,Sushil,,en,184.145.9.227,mw.dw@sympatico.ca,13799586,000000120872089,5,5,,5
276948,29-OCT-11,28-OCT-11,Ermany,,en,74.198.9.241,j.rimnyak@sympatico.ca,13795868,000000120881441,2,1,"We have had nothing but problems with our Internet for the past two weeks.  We have called several times and the problem has always been on your end.  We are tired of dealing with the techs who say there is no problem, and still we have no Internet.  I was told last night it was due to the switchover from canceling our home phone but keeping the Internet.  Well today still no Internet,yet we have a phone still.  Clearly this is a mistake on your end and we are sick of it.  We are now looking into other providers, because clearly customer service is not a priority with you.  By the way, I am using another device from another location to send this",1
276949,29-OCT-11,28-OCT-11,Marcos,,en,174.89.53.144,Paul.munzar@sympatico.ca,13790636,000000120882245,4,4,,5
276950,29-OCT-11,28-OCT-11,Haythem,,fr,76.68.137.56,denise-odette@sympatico.ca,13793544,000000120872959,4,2,"Le problème n'a pas été résolu, mais je devrais recevoir un nouveau moden la semaine prochaine. Espérons que je pourrai
avoir un réseau sans fil.",4
276951,29-OCT-11,26-OCT-11,Sana,,fr,69.158.169.191,laflammed@bell.net,13770062,000000120816012,5,4,J'ai communiqué pour un renouvellement de mon entente de service Internet qui arrivait à échéance. Ce qui serait apprécié serait un email de confirmation énumérant les détails de la nouvelle entente ainsi que les nouveaux frais qui y seront associés. Tout de même je tient à remercier Sana pour son excellent service et son proffesionnalisme.,4
276952,29-OCT-11,27-OCT-11,Kyle,,en,70.51.118.221,alinanji@sympatico.ca,13777476,000000120842568,5,5,,5
276953,29-OCT-11,28-OCT-11,Salvador,,en,174.91.159.247,chris.degroot@bell.net,13792728,000000120869315,5,5,"The technical assistant was very patient - the system was difficult - we were caught in a loop of repeating screens - instead of going forward we were sent two screens back, multiple times.",3
276954,29-OCT-11,28-OCT-11,Rain,,en,76.64.96.154,thevillen@sympatico.ca,13802700,000000120867861,3,3,,3
276955,29-OCT-11,28-OCT-11,Diana,,en,76.64.198.78,nkvil@sympatico.ca,13799886,000000120864212,5,5,n/a,4
276956,29-OCT-11,28-OCT-11,Fairin,,en,174.92.55.172,shabason@sympatico.ca,13801860,000000120864254,5,5,,5
276957,29-OCT-11,28-OCT-11,Hechmi,,fr,70.31.237.114,lucy3@bell.net,13798190,000000120885547,2,1,Pour régler le problème que j'avais on m'a enlevé int.expl.9. Parce que d'après le technicien il n'avait pas le choix. Alors ce matin on me souhaite la bienvenue dans int.expl.8. ,1
276958,29-OCT-11,28-OCT-11,Rodolfo,,en,184.146.79.107,ksowers@bell.net,13797478,000000120882682,4,4,they need to speak clearer,4
276959,29-OCT-11,28-OCT-11,Nizar,,en,174.88.179.246,rgoodrow@sympatico.ca,13800954,000000120884183,4,3,"The reconnection was very long.
The person serving not impolite but was very dry and impatient sounding.",3
276960,29-OCT-11,28-OCT-11,Orlando,,en,74.14.91.51,rchapman001@sympatico.ca,13800848,000000120876868,5,5,nothing,5
276961,29-OCT-11,28-OCT-11,Suresh,,en,76.68.36.168,grahamshaw@sympatico.ca,13795206,000000120886567,3,3,,2
276962,29-OCT-11,28-OCT-11,Thitola,,en,70.29.72.119,larrybinder@sympatico.ca,13797654,000000120886169,5,4,,4
277464,30-OCT-11,29-OCT-11,Shashank,,en,67.70.85.138,jennifer.mcgoo@sympatico.ca,13807732,000000120892165,5,5,"Shashank was extremely helpful and patient with someone (me) who is not at all techie. He spoke clearly and in terms that I could understand. Please express my appreciation to Shashank.
Thank You,  Jennifer McGuinness",5
277465,30-OCT-11,29-OCT-11,Sinu,,en,69.156.90.115,s.macaskill@bell.net,13811348,000000120902832,5,5,,5
277466,30-OCT-11,28-OCT-11,Juan,,en,70.30.29.218,scattord@sympatico.ca,13801720,000000120885707,5,5,Nothing - except I would have liked to deal with Juan in the first place when I called at 6.,3
277467,30-OCT-11,29-OCT-11,Med Amine,,fr,70.48.24.160,jacques.mailhot@sympatico.ca,13807482,000000120897075,4,5, Non,4
277468,30-OCT-11,28-OCT-11,Jean-Philippe,,en,69.157.42.104,rick_kim@sympatico.ca,13801022,000000120886048,5,5,,4
277469,30-OCT-11,29-OCT-11,Divya,,en,70.48.48.254,g.m.godin@sympatico.ca,13806681,000000120899367,5,5,,5
277470,30-OCT-11,26-OCT-11,Deo,,en,65.93.137.182,kevinkimsmith@sympatico.ca,13769782,000000120826195,1,1,stop charging money for something I never asked for,1
277471,30-OCT-11,27-OCT-11,Karen,,en,76.69.153.44,gretat@sympatico.ca,13781744,000000120851303,5,5,Cannot think of anything.,5
277472,30-OCT-11,24-OCT-11,Prem,,en,174.88.82.70,ww.ledrew@sympatico.ca,13746446,000000120756974,5,5,,5
277473,30-OCT-11,29-OCT-11,Karla,,en,174.91.63.202,yrret@sympatico.ca,13812756,000000120896957,5,5,,5
277474,30-OCT-11,29-OCT-11,Stephen,,en,70.51.224.142,jeffvervaeke@bell.net,13807726,000000120888876,3,2,,2
277475,30-OCT-11,21-OCT-11,Bedre,,en,70.27.194.60,davealburger@sympatico.ca,13711522,000000120719751,5,5,Make it faster too get through to talk to somebody.,4
277476,30-OCT-11,28-OCT-11,Satish,,en,64.229.98.87,wilco@bell.net,13803322,000000120877119,2,4,"I spoke to four of your Reps to get my service running again, An over sees call had duplicated the service attempt and the over seas Reps did not call me back after they said they would. 

Only after I called into your sales reps (on purpose) was I able to have a technician booked.

The technical staff were dispatched very quickly (the next day and the techs had me up again the following day, although it was a Sunday).",5
277477,30-OCT-11,26-OCT-11,Danny,,en,69.157.45.18,irinaldi@sympatico.ca,13768214,000000120832651,4,4,,3
277478,30-OCT-11,29-OCT-11,Pavan,,en,70.27.99.234,johnhutcheson@sympatico.ca,13808010,000000120891864,5,5,nothing,5
277479,30-OCT-11,29-OCT-11,Med Amine,,fr,70.52.21.251,f.lecoq@bell.net,13806380,000000120896692,5,5,Rien.Assurez vous simplement de retenir un employe comme celui-la:courtois et competent.,4
277480,30-OCT-11,28-OCT-11,Med ahmed,,fr,184.148.204.153,bedardls@sympatico.ca,13791778,000000120886077,5,5,Tchnicien très compétent.,5
277481,30-OCT-11,27-OCT-11,Nicholas,,en,70.54.152.11,gbrazeau3@sympatico.ca,13781326,000000120854829,5,5,,5
277482,30-OCT-11,29-OCT-11,Hedi,,fr,174.89.190.67,lestoutous@sympatico.ca,13808720,000000120893759,1,1,J'ai des problèmes Fibe 16 depuis plus d'un an. Je suis sur le point d'appeller JE ou la Facture.,1
277483,30-OCT-11,28-OCT-11,Ingrid,,en,174.91.145.106,jdwyer@bell.net,13796172,000000120870966,5,4,"nothing, everything went well.",5
277484,30-OCT-11,29-OCT-11,Shinoj,,en,64.231.197.100,bjm.fjm@sympatico.ca,13804676,000000120892849,4,5,,4
277485,30-OCT-11,28-OCT-11,Rajesh,,en,174.95.51.86,agat@bell.net,13790886,000000120885555,2,4,somone to understand me better and to help me navigate me better ,3
277486,30-OCT-11,28-OCT-11,Srinivasan,,en,50.101.33.38,keith.lee@sympatico.ca,13797236,000000120880303,5,5,nothing,5
277487,30-OCT-11,28-OCT-11,Janet,,en,70.24.162.59,christine.tafaro@sympatico.ca,13792780,000000120864337,5,5,Not charged for free service to start with.,3
277488,30-OCT-11,27-OCT-11,Denice,,en,70.27.25.4,lloyd.wright@sympatico.ca,13784406,000000120839758,5,5,not waste my time to have to go to customer service and let the online techs make changes ,5
277489,30-OCT-11,29-OCT-11,Sumithra,,en,96.21.202.16,fobba@sympatico.ca,13806516,000000120887739,1,1,"So many things. But maybe not taking a week to get my internet turned on, and still not knowing when it's going to be on. Or maybe not keeping me on the phone for 4+ hours with different people in different departments. Or even have someone on the phone in the same country who can actually speak in English with me so we can both understand. The outcome is that Videotron did in about 12 hours and one 10 minute phone call what you couldn't in 3 weeks, multiple phone call, many people in different departments. And that is why I am now a Videotron customer, and tomorrow I will be cancelling my Bell service (service - that's a joke). My dealings with you have been awful. You are shockingly bad at customer service, and at delivering what you promise. Good riddance.",1
277490,30-OCT-11,29-OCT-11,Mohamed,,fr,174.91.238.193,alain_masse@sympatico.ca,13804042,000000120891195,1,1,Attente en ligne innacceptable pour supposément parler a un nveau 2,1
277491,30-OCT-11,28-OCT-11,John,,en,76.71.56.210,e.mackenzie@sympatico.ca,13794006,000000120874241,5,5,Nothing it was resolved and stayed resolved/.,5
277492,30-OCT-11,25-OCT-11,Adnan,,en,70.31.157.20,jury@sympatico.ca,13754264,000000120791105,5,5,Nothing,5
277493,30-OCT-11,29-OCT-11,Kathy,,en,70.27.159.51,marcouxg@sympatico.ca,13809236,000000120896588,4,3,,3
277494,30-OCT-11,28-OCT-11,Med Wacef,,fr,50.100.110.65,rej.courchesne@sympatico.ca,13800888,000000120874173,1,1,"Venir vérifier mon système.
Je perds internet fréquemment. 
Mes appels ne m'ont pas permis de résoudre le problème.",1
277495,30-OCT-11,29-OCT-11,Hanene,,fr,174.92.179.240,mullins.robert@sympatico.ca,13809986,000000120893475,5,5,,5
277496,30-OCT-11,29-OCT-11,Rifa,,fr,174.92.194.51,r.allard@sympatico.ca,13810774,000000120888511,,,"si vous désirer réellement connaitre les raisons de ma profonde insatisfaction veuillez communiquer avec moi au 450 753 9578.Tout est basé sur des faits inscrit au dossier,je pourrai ainsi parler a une personne en autorité et responsable avant de transmettre eventuellement le dossier a JE",1
277497,30-OCT-11,29-OCT-11,Frank,,en,174.88.91.90,david.shuh085@sympatico.ca,13805682,000000120901898,5,5,"I found this experience to be very positive.  The man was very polite, very knowledgeable and there was very little wait time.  Furthermore, the man stayed on the line until the download was complete and the intall was 100% completed.  ",5
277498,30-OCT-11,29-OCT-11,Carlos,,en,76.69.139.170,bonaney@sympatico.ca,13804740,000000120891619,1,1,fixed the problem... We were just told to wait till a bell tech rep contacted us.  no one has,1
277499,30-OCT-11,26-OCT-11,Kat,,en,67.68.51.240,mckayj@bell.net,13771540,000000120821244,4,4,,4
277500,30-OCT-11,27-OCT-11,Mahesh,,en,76.66.127.90,alpsg@sympatico.ca,13777516,000000120861643,4,4,,4
277501,28-OCT-11,27-OCT-11,Daniel,,en,174.92.12.110,ruth.paul@sympatico.ca,13788086,000000120850462,3,3,My problem related to your home page which Daniel could not help. he did a good job.  He was unable give me a number in Canada to call.  I was unable to get a human in Canada that I could call at all the Bell numbers. This is bloody disgusting. Your afraid of your own people but you sure take the money.,1
277935,29-OCT-11,28-OCT-11,Mohan,,en,70.24.79.229,billiebob@bell.net,13791948,000000120880813,5,5,,5
277936,29-OCT-11,28-OCT-11,Melanie,,en,67.68.20.38,boblothian@sympatico.ca,13792058,000000120863128,5,5,,5
277937,29-OCT-11,28-OCT-11,Antony,,en,174.94.59.223,jtetct@sympatico.ca,13796882,000000120868878,4,4,Overall....stop taking money from canadians and sending the jobs overseas,4
277938,29-OCT-11,28-OCT-11,Mahesh,,en,174.92.107.229,dthake@sympatico.ca,13793952,000000120886090,5,5,everything was great.,5
277939,29-OCT-11,28-OCT-11,Heithem,,fr,76.65.51.156,frannicole@sympatico.ca,13794680,000000120883922,5,4,,5
277940,29-OCT-11,28-OCT-11,Achref Badii,,fr,76.65.51.156,frannicole@sympatico.ca,13794682,000000120880751,5,4,,5
277941,29-OCT-11,28-OCT-11,Alicia,,en,184.144.135.151,helene.merritt1@sympatico.ca,13795484,000000120886015,4,5,"I called Sunday, October 23 about the same problem and was told I needed a new modem when I suspect my modem simply needed to be reconfigured as Alicia did last night.  I think my problem could have been resolved sooner if it had been referred to a different level of service sooner.",5
277942,29-OCT-11,28-OCT-11,Sylvie,,fr,70.30.181.40,fernand.tremblay@sympatico.ca,13794498,000000120873465,5,5,,5
277943,29-OCT-11,28-OCT-11,Wassim,,fr,70.30.181.40,fernand.tremblay@sympatico.ca,13794500,000000120863099,5,5,"votre conseillere Sylvie 

etait plus competente que le monsieur 

qui m a repondu ",5
277944,29-OCT-11,28-OCT-11,Houssem,,en,69.159.44.72,theresebernier@sympatico.ca,13802692,000000120883211,5,5,,5
277945,29-OCT-11,28-OCT-11,Marouen,,fr,70.55.166.125,jeanpierre.viau@sympatico.ca,13796234,000000120882830,4,4,,5
277946,29-OCT-11,28-OCT-11,Marc,,en,76.64.47.121,jeconnor@sympatico.ca,13796242,000000120881971,1,1,Do not point at another organization to resolve the problem with the service that I am paying you for .,1
277947,29-OCT-11,28-OCT-11,Kylie,,en,76.64.126.213,berny.garneau@bell.net,13791866,000000120878948,5,5,,5
277948,29-OCT-11,28-OCT-11,Seshadri,,en,76.69.12.96,forsyth.1@sympatico.ca,13794576,000000120880267,5,5,Nothing,5
277949,29-OCT-11,28-OCT-11,Mark,,en,174.93.38.12,kimberley001@sympatico.ca,13797346,000000120871292,5,5,"Mark, took wonderful care of me.
He recognized / identify my problem and took 
The correct actions to fix my problem.
Great customer service",4
277950,29-OCT-11,28-OCT-11,Allaura,,en,70.24.18.52,hmoyer@sympatico.ca,13795578,000000120878089,5,4,,5
277951,29-OCT-11,28-OCT-11,Asra,,en,69.156.153.46,john.hossack000@sympatico.ca,13796650,000000120885825,2,1,"Resolve my issues
I have spent over three hours with 3 Bell issues
This week with no resolve or satisfaction!
",1
277952,29-OCT-11,28-OCT-11,Omar,,en,69.159.24.214,witchs@sympatico.ca,13803376,000000120863603,5,5,"Could understand the person I was talking to. Use to be the accent was so heavy, one kept saying pardon and then the person would talk louder like one was deaf. Vast improvement, by great person/s giving the info.",5
277953,29-OCT-11,28-OCT-11,Jack,,en,70.49.173.97,louisepenrose@bell.net,13798096,000000120874296,5,5,could be much quicker,5
277954,29-OCT-11,25-OCT-11,Aymen,,fr,184.148.204.115,lmmax@sympatico.ca,13755424,000000120802576,5,5,Faire travailler des gens du Québec.  L'inventeur du téléphone était un canadien.  Donc encouragez les gens d'ici d'abord.  Merci,5
277955,29-OCT-11,23-OCT-11,Jose,,en,74.14.97.105,deborahseed@sympatico.ca,13730018,000000120748979,1,1,"
The supervisor who was doing the ""deeper-level"" test on the line NEVER phoned back my son or myself to give the results or to set up an appointment.  I had to go through the same stupid rigmarole on Tuesday, ie trouble-shooting.  
This was a BELL problem, not mine.

My son put us on a conference call since I was up north.  It was an expensive long-distance call, let me assure you. My son is computer-savvy and came over to my place in my absence to check the cables, unplug the modem, etc (which I'd done). ",2
277956,29-OCT-11,28-OCT-11,Hema,,en,70.55.49.182,chgems@sympatico.ca,13792708,000000120887013,4,3,"I am still unable to view my bill over the internet. Even though I allowed one of your service reps into my computer. 

Also this is addressed to my husband but it was me that called and I know that even though my husbands name is on the phonebill and in the phone book, my name is on the internet service. I usually deal with all the problems in the house and billing questions and the least you can do is address me, or both of us. Both of your phone technicians knew that they where talking to Esther and not Gerald. ",3
277957,29-OCT-11,28-OCT-11,Sushil,,en,70.48.74.197,jlodewyks@sympatico.ca,13796514,000000120863729,4,5,"What can I say????

",5
277958,29-OCT-11,28-OCT-11,William,,en,209.202.115.133,shillee@sympatico.ca,13801982,000000120878878,5,5,"Hi,
I don't have any recommendations but there was no other spot for 'comments' so I am using this one. I spoke with Will and was greatly impressed with his customer service skills. He handled my internet request and then offered to check out my phone service to see if any changes could be made there. I absolutely LOVED that he was in Canada and spoke English. I typically hate dealing with customer services representatives these days. This was such a pleasant experience thanks to Will. I am so happy to be a Bell customer! I do hope that his feedback gets back to both Will and his manager.",5
277959,29-OCT-11,28-OCT-11,Diddharth,,en,76.66.166.115,gretl@sympatico.ca,13795238,000000120867302,5,4,Nothing,4
277960,29-OCT-11,28-OCT-11,Ghassen,,fr,70.29.190.29,pier.og@sympatico.ca,13800446,000000120883791,5,5,La rapidité d'exécution,5
277961,29-OCT-11,28-OCT-11,Jean-Philippe,,en,184.147.207.34,doug.thorne@sympatico.ca,13793888,000000120885158,5,5,,4
277962,29-OCT-11,28-OCT-11,Revathi,,en,184.147.13.50,mgbill@sympatico.ca,13799055,000000120886833,5,5,,
277963,29-OCT-11,28-OCT-11,Syed Mustafa,,en,184.147.117.238,cdmcf@sympatico.ca,13792572,000000120877632,5,4,all was very personably handled and much appreciated,5
277964,29-OCT-11,28-OCT-11,Balaji,,en,65.95.109.158,terry.libby@sympatico.ca,13802606,000000120866442,5,5,,4
277965,29-OCT-11,28-OCT-11,Atoiya,,en,70.26.10.44,dharmeshpatel@sympatico.ca,13793614,000000120863944,2,2,Better training for staff,1
277966,29-OCT-11,28-OCT-11,Patricia,,en,70.24.95.124,ps.nagge@sympatico.ca,13800612,000000120879186,4,3,I have been trying to get my billing sorted out since APRIL!!!! It is now the end of OCTOBER. Although everyone I have spoken with over the months has been very apologetic and tried to be helpful the problem has yet to be resolved.  Hopefully this time it worked.,
277967,29-OCT-11,28-OCT-11,Ridha,,fr,67.70.27.4,pierre.vaillancourt@sympatico.ca,13800470,000000120878362,4,4,,5
277968,29-OCT-11,28-OCT-11,Mark,,en,184.145.97.91,lborecky@sympatico.ca,13797706,000000120868591,5,5,Experience was painless ....great service. ,5
277969,30-OCT-11,23-OCT-11,Cherfeddine,,fr,184.148.254.223,delsayad@bell.net,13730034,000000120753616,5,5,,4
278427,30-OCT-11,19-OCT-11,Vijayashanti,,fr,174.95.246.247,evelynberube@sympatico.ca,13683012,000000120650688,1,1,Me référer a un agent canadien.  Je déteste parler aux agents soit en Inde ou Tunisie.,
278428,30-OCT-11,29-OCT-11,Nicole,,en,70.27.140.125,faridandlaurie@sympatico.ca,13806434,000000120895969,4,4,waiting time,4
278429,30-OCT-11,24-OCT-11,Duncan,,en,65.92.2.96,joycecurry@sympatico.ca,13740832,000000120771325,2,1,"Had to get my computer guy to come and fix it. However, no problem with my computer.",1
278430,30-OCT-11,29-OCT-11,Andrea,,en,70.27.140.125,faridandlaurie@sympatico.ca,13806432,000000120895361,4,3,waiting time,4
278431,30-OCT-11,28-OCT-11,Amine,,fr,69.156.201.24,forcham@sympatico.ca,13794568,000000120885819,5,5,rien,5
278432,30-OCT-11,29-OCT-11,William,,en,70.24.173.182,neville_ally@sympatico.ca,13810186,000000120900193,5,5,Excellent service....thank you very much.,5
278433,30-OCT-11,28-OCT-11,Gustavo,,en,69.157.231.63,behr.w@sympatico.ca,13791784,000000120886603,4,4,"why is it,that I was asked for my Network Password ? it happend twice in
the last couple weeks ! and each time it
did not except my given Password!!   ???",4
278434,30-OCT-11,29-OCT-11,Alexander,,en,64.231.140.128,kev.young@sympatico.ca,13808392,000000120897271,1,1,"You could hire someone who can speak English properly and to be courteous to customers. He promised to call me back in two hours but never did, so he ruined my whole afternoon waiting for his call. I am still waiting for a call or an apology. I never had this problem before, and hope someone does something about it.",1
278435,30-OCT-11,28-OCT-11,Wayne,,en,76.71.98.16,k.a.pollard@sympatico.ca,13797032,000000120881251,4,5,sometimes background noises make it hard to understand the questions that are asked when reception is not that clear.,5
278436,30-OCT-11,29-OCT-11,Kyle,,en,69.156.90.108,mva1@bell.net,13810002,000000120890847,5,4,"I'm getting frustrated with Bell in regards to all of the little billing errors made over the last year and constantly having to check my bills, to find out there are errors and then to have to consistently get small credits.  I notice the errors never go in my favour either.  Please stop making billing mistakes or I will go to Cogeco.  I never had that problem with them.",3
278437,30-OCT-11,29-OCT-11,Jason,,en,99.225.181.54,cwojcik@bell.net,13805508,000000120890031,3,3,,2
278438,30-OCT-11,28-OCT-11,Issam,,fr,69.157.128.59,jacques.roussel2@sympatico.ca,13795924,000000120866467,5,5,,5
278439,30-OCT-11,28-OCT-11,Emer,,en,70.29.92.232,brunocor@sympatico.ca,13792242,000000120866679,5,5,stop making mistakes on my bills,3
278440,30-OCT-11,27-OCT-11,John,,en,64.229.186.7,myers74@bell.net,13786102,000000120861582,2,1,they should have realized that i had more than one email accountin outlook.. this was something they never asked me and would have solved my isssue,3
278441,30-OCT-11,28-OCT-11,Amir,,fr,65.93.154.208,veronique.jean@bell.net,13803096,000000120885096,5,5,un très bon service rapide et efficace,5
278442,30-OCT-11,28-OCT-11,Aqeel,,en,70.30.52.47,john.dymond@sympatico.ca,13796644,000000120885355,4,4,"nothing as Bell has a system problem in my area with the sympatico start-up page being unavailable. It has been 2 weeks without this prolem being corrected. However your rep. explained that I could get e-mail access via ""Hotmail.com"". Thanks ",4
278443,30-OCT-11,29-OCT-11,Neha,,fr,174.88.177.9,richard_lalonde9@sympatico.ca,13811040,000000120894401,4,4,"Çelà a pris près de 6 appels et trois visites de techniciens pour enfin corriger le problème.  Je voudrais remercier le technicien de ce matin, Abel, qui n'a pas lâcher jusqu'à ce que le problème soit effectivement réparé.  Il a travaillé d'arrache pied pendant près de 3 heures pour en venir à bout... un vrai champion!",4
278444,30-OCT-11,28-OCT-11,Mustapha,,fr,65.93.154.208,veronique.jean@bell.net,13803094,000000120882644,1,1,"on n'a pas arrangé mopn problème avec internet
on m'a dit de téléphoner de nouveau plus tard quu'On ne pouvait pas rien faire pour moi. après une tentative il n'a pas peu arranger mon problème. et j'ai téléphoné de nouveau a 19h30 et J,ai eu une personne très compétente qui a arrangé le problème en l'espace de 5 minutes ",3
278445,30-OCT-11,29-OCT-11,Med ahmed,,fr,69.157.158.116,marcel.aube@sympatico.ca,13809198,000000120900813,5,5,,5
278446,30-OCT-11,21-OCT-11,Chad,,en,70.51.112.41,carlosquintero@sympatico.ca,13710504,000000120707842,3,4,do what you promised when i renewed my contract,3
278447,30-OCT-11,29-OCT-11,Victoria,,en,70.24.110.178,jguerrisi@sympatico.ca,13807786,000000120896650,5,5,"Nothing, Victoria did a great job solving my problem. She was excellent.",5
278448,30-OCT-11,29-OCT-11,Nouha,,fr,65.94.178.18,caroline125@sympatico.ca,13805040,000000120896153,4,5,,4
278449,30-OCT-11,22-OCT-11,Sabha,,en,70.31.125.36,greenbanner@sympatico.ca,13724478,000000120730630,4,4,,5
278450,30-OCT-11,29-OCT-11,Imran,,en,76.71.153.65,christina_tse@sympatico.ca,13805276,000000120902660,1,1,"The accent is one of the problems when outsourcing the call center or the technical support outside the country.
The other thing is some of them don't have patience at all, this was exactly happened to me last night.  The problem was not solved and he quickly told me verbally to do and that and hung up the phone on me.",3
278451,30-OCT-11,29-OCT-11,Ashok,,en,174.92.73.108,gillesfillion@sympatico.ca,13806900,000000120890375,4,4,Nothing else it was good service,5
278452,30-OCT-11,25-OCT-11,Luke,,fr,70.26.186.209,boissewilliam@sympatico.ca,13748566,000000120797916,2,2,,3
278453,30-OCT-11,27-OCT-11,Ian,,en,64.228.136.5,gedelja@sympatico.ca,13781338,000000120841424,4,4,,4
278454,30-OCT-11,27-OCT-11,Kylie,,en,74.12.87.231,abdul.merali@sympatico.ca,13777198,000000120842489,5,5,,5
278455,30-OCT-11,27-OCT-11,Kayla,,en,70.49.96.123,lovie01@sympatico.ca,13784534,000000120839390,4,5,nothing,4
278456,30-OCT-11,29-OCT-11,Franssesca,,en,70.54.124.171,a.pownall@sympatico.ca,13803876,000000120902439,5,5,every thing was perfect,5
278457,30-OCT-11,29-OCT-11,Imran,,en,70.55.135.194,peternewman@sympatico.ca,13810582,000000120902178,5,5,Nothing.,5
278458,28-OCT-11,26-OCT-11,Cindy,,en,74.12.191.85,owwill@sympatico.ca,13772828,000000120824912,5,5,in my humble opinion----nothing,5
278459,29-OCT-11,21-JUN-11,Julie,,en,70.26.181.237,manuelaraujo@bell.net,12376245,000000117934972,3,4,More bandwith needed,3
278460,29-OCT-11,28-OCT-11,Leni,,en,64.229.87.109,nicole.derek@sympatico.ca,13799836,000000120874225,1,1,Having my laptop functional.,
278461,29-OCT-11,28-OCT-11,Jonathan,,en,174.88.212.178,calsplace@bell.net,13792368,000000120883094,2,1,helped with my problem,3
278462,29-OCT-11,28-OCT-11,Sam,,en,76.64.214.38,claire_k@sympatico.ca,13792842,000000120866175,4,4,"I can't think of anything, I was pleased with the service",4
278463,29-OCT-11,28-OCT-11,Asra,,en,174.94.3.94,lavictoire2008@sympatico.ca,13797690,000000120879871,5,5,Nothing really.,5
278464,29-OCT-11,28-OCT-11,Selim,,fr,174.89.212.131,sylqui@sympatico.ca,13802440,000000120867115,5,4,expliquer en parlant MOINS RAPIDEMENT,4
276963,28-OCT-11,27-OCT-11,Tyrone,,en,70.26.97.45,safety_1@sympatico.ca,13788202,000000120839242,5,5,"Really great support & fast, fast, fast delivery (next day) of replacement modem. Thank you, thank you, thank you!",5
276964,28-OCT-11,26-OCT-11,Stanley,,en,65.95.24.160,sandra.hughes@sympatico.ca,13774524,000000120817173,4,4,,4
276965,28-OCT-11,27-OCT-11,Abinash,,en,65.92.173.13,anne.ward@sympatico.ca,13777732,000000120850618,5,5,need more volume on the call - I had no problems understanding the representative - just a little problem hearing him.,4
276966,28-OCT-11,27-OCT-11,Nandhini,,en,174.92.115.202,jebandmilo@sympatico.ca,13782738,000000120848399,5,5,nothing great service,5
276967,28-OCT-11,27-OCT-11,Srinivas,,en,174.92.115.202,jebandmilo@sympatico.ca,13782740,000000120843336,5,5,nothing,5
276968,28-OCT-11,27-OCT-11,Asra,,en,76.64.209.160,jayare16@sympatico.ca,13782604,000000120861123,5,4,Everything went well. Operator was very helpfull and courteous.,5
276969,28-OCT-11,27-OCT-11,Iris,,en,207.245.14.18,drjackson@sympatico.ca,13780326,000000120855736,5,5,"Nothing, the customer rep was outstanding.",5
276970,28-OCT-11,27-OCT-11,Melvin,,en,174.88.12.22,lflorek@sympatico.ca,13784188,000000120844945,5,5,"nothing - answered my questions, helped me quickly and efficiently",4
276971,28-OCT-11,27-OCT-11,Sweta,,en,64.229.67.199,meshelle@bell.net,13785494,000000120861700,5,5,LESS WAIT TIME TO SPEAK TO A REPRESENTATIVE. BUT HAVING SAID THAT THE WAIT TIME WAS REASONABLE,5
276972,28-OCT-11,27-OCT-11,Dilip,,en,70.53.29.159,robertsmail@bell.net,13787806,000000120855055,5,4,ask more probing questions,5
276973,28-OCT-11,27-OCT-11,Satish,,en,70.54.88.158,mahmood_ashraf@sympatico.ca,13784839,000000120848424,5,5,n/a,5
276974,28-OCT-11,27-OCT-11,Mauricio,,en,65.95.4.208,rbmcphie@sympatico.ca,13787418,000000120852243,5,5,,5
276975,28-OCT-11,27-OCT-11,Harjeeth,,en,70.26.144.206,colcam1213@sympatico.ca,13779286,000000120846234,4,5,,4
276976,28-OCT-11,27-OCT-11,Michelle,,en,38.116.192.104,ddicks@sympatico.ca,13779798,000000120856158,4,3,,5
276977,28-OCT-11,27-OCT-11,Ryan,,en,76.69.92.251,cjuhasz@sympatico.ca,13779178,000000120841693,5,5,,5
276978,28-OCT-11,27-OCT-11,Diana,,en,174.95.52.75,pyalaw@sympatico.ca,13787180,000000120844539,5,5,Compensate me for having to go through the trouble of calling (and was told by the first contact to call another office to resolve my issue)to correct mistakes made by your company on my billing.,3
276979,29-OCT-11,28-OCT-11,Lukasz,,fr,67.71.79.89,mmillette8@bell.net,13799366,000000120872326,4,5,,4
276980,29-OCT-11,28-OCT-11,Mohammed shafeeq,,en,174.89.238.225,epow@bell.net,13794256,000000120884247,4,4,Totell me exactly what was wrong with my internet ,4
276981,29-OCT-11,28-OCT-11,Mark,,en,67.70.206.181,wandalocke@sympatico.ca,13803244,000000120863214,5,5,We really appreciated your help. This company that called us in regards to a on-line infection in windows sound suspicious. So far they have called 11 times. I have been ignoring their call. Thank you very much for giving us the number for Canadian Anti-Fraud Centre. Have a good day.,5
276982,29-OCT-11,28-OCT-11,Mohamoud,,en,76.67.16.244,kennethsmith3@sympatico.ca,13797270,000000120868693,5,5,,5
276983,29-OCT-11,28-OCT-11,Khan,,en,174.95.185.19,lkinahan@sympatico.ca,13797981,000000120886847,4,5,Announce publicly and on your website that Sympatico email access has a problem and give a temporary access address.,4
276984,29-OCT-11,27-OCT-11,Liz,,en,174.92.12.57,normnlucas@sympatico.ca,13786432,000000120847821,3,4,Communications between the Customer and Service provider has to improve.,2
276985,29-OCT-11,27-OCT-11,Omar,,en,184.144.48.239,margaret_hubert_3@sympatico.ca,13785016,000000120842998,5,5,i WAS TOTALLY IMPRESSED ON HOW PATIENT OMAR WAS AND TOOK TIME TO WALK ME THROUGH THE DETAILS. I AM NOT THAT COMPUTER FRIENDLY SO THAT MEANS ALOT TO ME.,5
276986,29-OCT-11,28-OCT-11,Hakim,,en,70.55.39.83,basykes61@sympatico.ca,13791706,000000120881680,2,1,Problem reappeared after the phone call.,4
276987,29-OCT-11,28-OCT-11,Nagender,,en,70.55.39.83,basykes61@sympatico.ca,13791708,000000120886348,5,4,This technician took time to make sure the problem was resolved,4
276988,29-OCT-11,28-OCT-11,Adel,,fr,174.92.86.158,agathe.c@sympatico.ca,13790888,000000120882873,5,5,n/a,4
276989,29-OCT-11,27-OCT-11,Nadyn,,en,64.229.182.47,mcleanjp@sympatico.ca,13785398,000000120858603,5,5,"Nothing, your service has improved to a great extent over the past few months. I used to dread calling but my last 2 calls were actually quite pleasent.",5
276990,29-OCT-11,27-OCT-11,Mohamed,,fr,184.144.175.205,g.krikorian@sympatico.ca,13781188,000000120855211,5,5,,5
276991,29-OCT-11,28-OCT-11,Houcem,,fr,70.30.216.209,tardifcha@sympatico.ca,13802540,000000120866147,4,4,rien,3
276992,29-OCT-11,09-OCT-11,Salwa,,fr,76.67.89.176,ddpag@sympatico.ca,13560736,000000120437752,1,1,J'ai passé près de deux heures au téléphone pour régler mon problème. J'ai été transféré à plusieurs personnes différentes et je devais répéter à chaque fois ce dont j'avais besoin. Ça été une expérience très désagréable. De plus j'ai du rappeler la semaine suivante parce que le problème n'était toujours pas résolu et j'ai passé encore une heure au téléphone pour résoudre le tout.,2
276993,29-OCT-11,26-OCT-11,Zoubeir,,fr,174.95.248.2,jean-guy.adam@sympatico.ca,13768620,000000120821870,5,5,Vous avez entièrement règlé mon problème de façon professionel,3
276994,29-OCT-11,25-OCT-11,Mehdi,,fr,67.68.105.229,rmbdb@sympatico.ca,13759114,000000120807487,4,4,"J'aurais aimé qu'on m'enlève window live messenger mais s'était impossible, il faudrait que j'aille chez un technicien pour cela. J'utilise plus OUTLOOK EXPRESS que window live. pour le reste je suis satisfais. MERCI",5
276995,29-OCT-11,28-OCT-11,Sana,,fr,76.67.168.105,s.perras@sympatico.ca,13801488,000000120875412,2,5,"Les conseils fluctuaient d'opinion. Un conseiller me disait que j'aurais mon Modem avec Tech. le jour meme. L'autre me disait impossible. Cela a créer beaucoup de confusion. MAIS à ma grande surprise, le livreur a livrer le modem à l'intérieur de 24H. WOW. MAIS, à la mauvaise porte laissant le modem devant la porte totalement à la vue des passants. Si le proprio ne l'avait pas vu, tout ceci aurait très mal tourné. Merci de la PROMPTE livraison malgré tout. Mais j'étais résolue à attendre 5 jours, ce qui me désolait grandement. ALors bien fini mais mal géré. Très mal géré.",4
276996,29-OCT-11,27-OCT-11,Luis,,en,174.88.202.72,jmgirvin@bell.net,13783002,000000120857402,3,3,"I think this call was made to set up my Voice messaging. When I tried, an automated voice told me to enter the password given to me by the Service Manager. I had no idea what to do, as no-one had given me a password. Once I was told that the password was my phone number, I was able to get Voice Mail set up.",3
276997,29-OCT-11,23-OCT-11,Malek,,fr,69.156.169.97,j_caldwell@sympatico.ca,13731258,000000120752264,4,4,,4
276998,29-OCT-11,27-OCT-11,Vijay,,en,70.49.237.223,sabz28@bell.net,13788194,000000120856459,5,5,nothing,5
276999,29-OCT-11,27-OCT-11,Tarek,,fr,65.92.4.100,phareb@sympatico.ca,13786920,000000120858607,5,5,Tout était satisfaisant,5
277502,28-OCT-11,27-OCT-11,Srinivasan,,en,76.64.160.188,fred.hamelink@sympatico.ca,13781140,000000120842338,5,4,"The individual I was speaking with was very helpful and for a change, spoke remarkably good English and was patient. ",4
277503,28-OCT-11,26-OCT-11,Jose,,en,70.27.102.151,jd.irvine@sympatico.ca,13768594,000000120828026,4,5,,3
277504,28-OCT-11,12-OCT-11,Henry,,en,65.92.152.124,leo_whylie@bell.net,13596866,000000120503857,4,5,,5
277505,28-OCT-11,12-JUL-11,Manel,,fr,69.156.174.63,julienpelo@bell.net,12568869,000000118406421,4,4,,4
277506,28-OCT-11,27-OCT-11,Janice,,en,174.117.126.89,jjcallag@sympatico.ca,13782914,000000120841686,2,2,"Some admission some time from Bell, that it is you who are at fault I don't need sorry, I need you to admit that 6 weeks is too long to wait for the box to return your modem. I shouldn't have to phone you, 3 times. You can send me letters saying how sad you are to lose me, or this survey, or letters threatening to fine me if it isn't returned but I want the box, and I want you to review your practices. That's why I left.You are grossly inefficient. I shall remember you as the company who left a satellite dish on my roof -- mine now you say --- littering the neighbourhood with something you could re-use but me? I guess leaving litter on rooves -- satellite dishes -- won't be in your FAQ's, nor is ""what should I do if Bell makes mistakes in my billing"" or how many times is a dropped connection too many times.....and so on.",1
277507,28-OCT-11,27-OCT-11,Philip,,en,67.71.125.31,djhoule@sympatico.ca,13780064,000000120858993,5,5,,5
277508,28-OCT-11,27-OCT-11,Rym,,fr,174.88.227.221,JEANNERENAUD@sympatico.ca,13776970,000000120844798,5,5,,4
277509,28-OCT-11,27-OCT-11,Darwin,,en,174.93.41.118,brannas@bell.net,13778542,000000120857750,3,1,I signed up for Bell satellite and internet very recently and now I want to manage my accounts online and I can't. Your system doesn't recognize any of my accounts. Fix the problem.,3
277510,28-OCT-11,20-OCT-11,Oscar,,en,76.67.166.139,karl.s@sympatico.ca,13701172,000000120676391,3,4,Let first level make a decision instead he had to ask second level. ,4
277511,28-OCT-11,27-OCT-11,Vladimir,,en,174.93.41.118,brannas@bell.net,13778544,000000120861497,3,1,I am still waiting for this problem to be resolved.,3
277512,28-OCT-11,27-OCT-11,Greg,,en,76.69.7.24,rhmatthews@sympatico.ca,13787582,000000120846104,1,3,Nothing,1
277513,28-OCT-11,27-OCT-11,Armando,,en,76.69.7.24,rhmatthews@sympatico.ca,13787584,000000120838433,1,3,"Let me talk to a teck person who knows what they are doing, fix my problem with one short phone call, answer the phone when I call - get rid of Emely.
Call me I will explain further
905 457 9604",1
277514,28-OCT-11,27-OCT-11,Erick,,en,64.231.26.87,lauraine.lauber@sympatico.ca,13784032,000000120849125,5,5,,5
277515,28-OCT-11,27-OCT-11,Abdelalim,,fr,70.26.177.198,thelamarche@bell.net,13789454,000000120852664,5,4,"Je dois dire que Cynthia a été des plus courtoise, à l'écoute de mes demandes et j'ai vraiment senti son grand professionnalisme à mon égard pour me rendre service.  Je veux, de plus, la complimenter pour son côté très humain et empathique à mon endroit.  Merci encore!",5
277516,28-OCT-11,27-OCT-11,Rym,,fr,70.51.11.70,o.plante@sympatico.ca,13786492,000000120850799,3,4,Vos conseillers parle trp vite,4
277517,28-OCT-11,26-OCT-11,Timmy,,en,65.94.28.43,newbobhastie@sympatico.ca,13772543,000000120829993,5,5,THE AGENT WAS VERY THOROUGH GUIDING US TO MORE SUITABLE PLAN.HARD TO IMPROVE ON THIS EXPERIENCE.,5
277518,28-OCT-11,27-OCT-11,Alejandro,,en,74.14.118.120,ivystanwms@sympatico.ca,13782342,000000120838798,3,4,"
Reset  access  pass word (b1 )",4
277519,28-OCT-11,26-OCT-11,Sajid,,en,174.94.10.194,lina.zack@sympatico.ca,13770382,000000120833764,4,5,,4
277520,28-OCT-11,26-OCT-11,Juan,,en,174.94.10.194,lina.zack@sympatico.ca,13770384,000000120820325,4,5,,4
277521,28-OCT-11,25-OCT-11,Linda,,en,65.94.252.17,agnes.lemieux@sympatico.ca,13747292,000000120810831,5,5,,5
277522,28-OCT-11,27-OCT-11,June,,en,70.50.201.176,snair@sympatico.ca,13788816,000000120859607,4,4,Could have ben pro active than reactive,4
277523,28-OCT-11,25-OCT-11,Kamil,,en,65.94.107.145,ronsadler@bell.net,13759356,000000120805003,5,5,,4
277524,28-OCT-11,27-OCT-11,Anis,,fr,184.144.175.74,g.lambert1@sympatico.ca,13781192,000000120857600,5,4,Vous auriez pu me remettre immédiatement mon crédit tel que convenu en octobre 2011 au lieu de me faire attendre presqu'une heure avant de pouvoir parler au bon conseiller qui lui m'a donné un super service.,3
277525,28-OCT-11,27-OCT-11,Sabrine,,fr,70.30.189.220,marcelgilbert22@sympatico.ca,13784972,000000120839106,5,5,,5
277526,28-OCT-11,25-OCT-11,Susy,,en,99.253.110.24,rosia_rose@sympatico.ca,13759392,000000120810611,5,5,the  bill is expansive,5
277527,28-OCT-11,26-OCT-11,Kevin,,en,65.94.30.167,fhadaway@sympatico.ca,13766772,000000120814675,5,5,waiting to speak with customer service rep too long1,5
277528,28-OCT-11,27-OCT-11,Hema,,en,64.231.93.30,lhunterq@sympatico.ca,13784206,000000120859371,3,4,Do what you say your going to do in the first place so I don't have to make a second call.  My internet was supposed to be activated on Monday and when I put it on Thursday it hadn't been activated even though the records show it was supposed to be.,2
277529,28-OCT-11,26-OCT-11,John,,en,65.94.127.47,carmine.devitto2@sympatico.ca,13764374,000000120830741,5,4,,5
277530,28-OCT-11,27-OCT-11,Lorraine,,en,50.101.222.33,glsykes@sympatico.ca,13781610,000000120850825,4,4,made sure the previous customer care representative I had spoken to---had made me aware of extra charges that I would have incurred. Quite a shock when I received my bill !!!,4
277531,28-OCT-11,27-OCT-11,Erick,,en,74.12.144.150,gerlyn1@sympatico.ca,13781422,000000120850391,5,5,,5
277532,28-OCT-11,27-OCT-11,Nagender,,en,76.71.33.125,edwardshome@sympatico.ca,13780490,000000120861430,5,5,,5
277533,28-OCT-11,27-OCT-11,Badreddine,,fr,174.88.176.179,d___thibault@sympatico.ca,13779518,000000120860064,2,1,Me transférer plus rapidement au service de recherche,3
277534,28-OCT-11,26-OCT-11,Yves,,en,70.30.147.8,bredman@sympatico.ca,13764080,000000120814285,4,3,,4
277535,28-OCT-11,27-OCT-11,Hatem,,fr,69.157.158.163,rlafond22@sympatico.ca,13787686,000000120852703,5,5,rien de plus pour moi par contre il a pris le temps de m'expliquer comment bavarder sur le net avec un représentant donc je suis tres satisfaite merci,5
277536,28-OCT-11,27-OCT-11,Tyrone,,en,174.94.12.159,peggprince@bell.net,13786824,000000120845348,3,3,"after leaving Bell (due to Customer Service and price issues)and then coming back 6 weeks later due to technical issues with the other provider, I am really unhappy about how things are going.  It took serveral calls to work out the internet related issues, and my phone still isn't working.",1
277537,28-OCT-11,25-OCT-11,Nabil,,fr,69.156.215.200,jean.pellerin2@sympatico.ca,13753412,000000120810029,5,5,,5
277538,28-OCT-11,26-OCT-11,Alejandro,,en,70.26.10.234,harriesfamily@sympatico.ca,13767758,000000120828981,5,4,,4
277539,28-OCT-11,27-OCT-11,Soumaya,,fr,76.71.168.57,claude.avoyne@bell.net,13779204,000000120840305,3,4,,3
277970,31-OCT-11,28-OCT-11,Padala,,en,70.26.47.219,dar.crow@sympatico.ca,13793344,000000120880778,1,1,"THIS WAS THE WORST SCENARIO!  PADAL (India) ran an unknown 'safe mode' program to detect & allegedly delete my TROJAN virus-infected ARCHIVE FOLDER.

Up until PADAL took over my computer (with my permission), My BELL SECURITY WAS WORKING PROPERLY.

PADAL detected 59 (I believe) worms, virus, Trojan using an unknown program which was in 'SAFE MODE'.  

After he finished, BELL SECURITY is non-existent.

I am disgusted!  

Reason for my call to 310-SURF:  I called as the BELL SECURITY virus scan I carried out indicated I had a TROJAN VIRUS in the Archive FOLDER.  This is serious.  Since it was the first such virus I encountered, I wanted advice on how to safely remove it.

I have NO idea what happened to that TROJAN ARCHIVE FOLDER virus.  

I know I have NO BELL Anti-Virus and Spyware protection.  

I cannot access my BELL SECURITY in order to run a SCAN to determine what state my computer is in.

I now have NO BELL SECURITY ANTI-VIRUS/SPYWARE PROTECTION WHATSOEVER on my computer!

LOTS OF 'BELL INTERNET SECURITY SERVICES' ICONS - BUT NOTHING ELSE!

I AM COMPLETELY DISCOURAGED & DISGUSTED.",1
277971,31-OCT-11,07-OCT-11,Asir raja,,en,70.50.66.122,mac.morris@sympatico.ca,13546364,000000120412069,1,1,"My saga of grief and difficulty began when I upgraded my internet service with sympatico earlier this year.  Sept 16/11 I spoke to Haraphi to enquire about a frequent message from sympatico to download my upgraded security.  She assured me that it was a message from sympatico and it was safe to do so.  I was unable to activate the security.  I continued to receive the sympatico message frequently. 
Oct 7/11 Raj (277463)uninstalled security advice and reintalled security advisor plus Bell internet security services software. After this I was unable to use my computer at all.
Oct 11/11 I spoke to Sajid  He was unable to assist and transferred my call to Jason, (16404)a supervisor who said that he would speak to customer service locally (Toronto) and have my computer repaired.  He assured me that sympatico will compensate me for calling a local technician. He was to contact Hamilton where the arrangement for a local technician would be made.
Oct 7/11 Shayne (EX95894) in billing and located in the Phillipines said that she was the billing department only but transferred me to technical support Mary (276473XP087) Mary was able to get my computer to ""open"".  I thought that things were resolved.  I had spent about 3 hours with this issue in total.  Unfortunately, I continued to have difficulty.  My computer would not shut down appropriately and eventually was again unusable and would not open. Oct 24/11 Spoke to John.  He confirmed that a local technician was needed.  He confirmed that this was due to an error at the Bell sympatico end of business.  He spoke to his supervisor and assured me that a technician in Toronto would come and service my computer.  I would receive a call within 2 hours to arrange an appointment and he would call on October 25 at 9 am Toronto time to ensure that I had received local contact from Bell sympatico.  To date I have not received a contact from a local technician nor did I receive a follow up call from John.  
Dealing with Bell Sympatico has been a nightmare with a loss of time and function on my new computer in addition to personal cost to rectify damage done by Sympatico.  I want to be compensated for my out of pocket expenses of $107.35 at minimum and also 
 compensation for my personal time and loss of use of my computer.  Bell is more than challenging and unsatifactory in the area of customer service.  What does one have to do to actually receive appropriate service? Is it necessary to take legal action to receive satisfactory service for which customers pay? ",1
277972,31-OCT-11,20-OCT-11,Joanne,,en,70.24.165.157,g.mac-2000@sympatico.ca,13698588,000000120692131,5,5,"Since my previous computer crashed (error 404) while bell tech support in India did a remote on my 3 week old HP laptop, I have always insisted that any dealings with bell be with Canadian techs. It is getting more difficult to track them down. My previous HP laptop never really worked properly after that crash and since bell blammed hp and hp blamed windows vista I spent most of the last 4 yrs dealiing with techs. Now I have a new sony laptop and was quite concerned about my interaction. However all went well. It is important for bell to understand that at no point will I ever deal with tech support in India or the Phillipines, only Canadian tech support and that I hope you will make it easier for me to contact them. This is a major issue for me  if you want me to continue being a customer. Thanks  G. Mac Donald",3
277973,31-OCT-11,24-OCT-11,Mouna,,fr,208.71.184.41,lise.picard@sympatico.ca,13741674,000000120756382,4,4,"Il n'y a pas assez de réceptionniste. Avec plus d'employés, vous allez diminuer le temps d'attente des clients.Ainsi donc, votre clientèle se sentira plus respecté. Ce sont les clients qui vous font vivre.....Et vos produits sont trop chers en rapport avec ce qui vous coutent vraiment.",3
277974,31-OCT-11,30-OCT-11,Hema,,en,184.145.1.208,wilfred.fiege@sympatico.ca,13819532,000000120913047,3,4,,4
277975,31-OCT-11,28-OCT-11,Jeannette,,en,74.15.62.102,dandjcobbold@sympatico.ca,13793276,000000120865693,1,2,be more forthcoming about nother choices to resolve in more timely manner,2
277976,31-OCT-11,30-OCT-11,Juan,,en,64.228.93.206,helenvfioret@sympatico.ca,13815430,000000120907698,5,5,Nothingx,5
277977,31-OCT-11,30-OCT-11,Achref Badii,,fr,76.64.251.2,mjlagace@sympatico.ca,13817302,000000120912747,3,5,Engager du personnel qui parle quebecois ( du québec) j'avais de la difficulter a le comprendre. ,3
277978,31-OCT-11,30-OCT-11,Kevin,,en,204.101.237.139,m.moir@sympatico.ca,13816738,000000120905705,3,,,3
277979,31-OCT-11,28-OCT-11,Mark,,en,174.95.21.15,val_wilson@sympatico.ca,13803014,000000120867696,3,1,"To actually do what was supposed to have been done,so that @ 6p.m. I did not have to start the whole process again, ",4
277980,31-OCT-11,28-OCT-11,William,,en,174.95.21.15,val_wilson@sympatico.ca,13803012,000000120883429,4,4,William was the most helpful. Even though he could not solve the issue he let me know by leaving me 2 phone msgs. to tell me when and who could.,5
277981,31-OCT-11,30-OCT-11,Shinoj,,en,70.49.236.105,skihjm@sympatico.ca,13818820,000000120907853,5,4,have one who speaks English.,5
277982,31-OCT-11,30-OCT-11,P Senthil,,en,70.29.236.240,meredith.royds@sympatico.ca,13817160,000000120909617,5,5,"Nothing, really. Pivin [I think that was his first name] was extremely professional and courteous; the problem was a simple one (of my needing information to re-install my email connections)  but it was quickly and efficiently done. One of the more positive on-line help experiences I have had. Also it was very quick, no waiting on-line forever.",4
277983,31-OCT-11,26-OCT-11,Janmar,,en,69.158.85.107,reyshawn@sympatico.ca,13773794,000000120813988,4,4,none,3
276540,27-OCT-11,26-OCT-11,David,,en,207.61.252.218,ktucker@bell.net,13769976,000000120833575,4,,The one thing that could have been done differently had nothing to do with my interaction with David.  I wouldn't have had to call David if the modem that I requested a week previously had been correctly sent to me.  He said it went with another carrier instead of the Canada Post carrier.  I still haven't received it.  He didn't think that I would receive it.  Now I have to wait another week and do not have any internet service while I wait.  I will be asking for a credit of my service while without.,3
276541,27-OCT-11,18-OCT-11,Pascal,,en,207.61.252.218,ktucker@bell.net,13671538,000000120637340,2,1,"This person escalated the call to determine why I didn't have internet.  The next night I had to call back to find out what had happened with it.  I didn't get a follow up call.  The person that helped me the second night, determined that it might be my modem and had a modem sent out to me.  I had to call again this week as I still haven't received the modem.",3
276542,27-OCT-11,26-OCT-11,Mohamed,,fr,70.48.76.250,minic70@sympatico.ca,13771882,000000120824561,3,1,J'ai aucune idée. C'est juste que le problème n'est toujours pas régler.,3
276543,27-OCT-11,26-OCT-11,Manel,,fr,70.49.115.190,patricktossel@bell.net,13772986,000000120816910,4,5,rien entierement satisfait,5
276544,27-OCT-11,24-OCT-11,Juan,,en,174.89.116.249,cjfindlay@sympatico.ca,13737508,000000120761935,4,4,"Juan didn't fix the problem but he referred me to Leah who did. She was patient, clear, easy to understand and efficient, PLUS she sped up my connection speed which no Bell technician has ever before offerred to do! You need more Leahs!!!!
Offerring better customer service is what counts these days and would make me a more loyal customer. ",
276545,27-OCT-11,26-OCT-11,Diana,,en,205.150.9.22,mugurd@sympatico.ca,13772252,000000120813259,4,4,I should not have to call to have my bill reduced by 50% - being a 14yr customer of Bell,4
276546,27-OCT-11,26-OCT-11,Alex,,en,184.147.123.26,easterjfm@sympatico.ca,13766190,000000120824552,3,2,FOLLOW UP !,4
276547,27-OCT-11,26-OCT-11,Yves,,en,174.93.25.117,geoffreyjames@sympatico.ca,13767190,000000120815851,5,5,,5
276548,27-OCT-11,26-OCT-11,Raouf,,fr,174.88.167.33,jean-marcbolduc@sympatico.ca,13768622,000000120834508,5,4,,5
276549,27-OCT-11,26-OCT-11,Alaaeddine,,en,67.68.168.64,mooney007@bell.net,13772116,000000120819361,5,5,,5
276550,27-OCT-11,25-OCT-11,Elizabeth,,en,70.31.72.36,jrjr@bell.net,13754134,000000120805323,5,4,,5
276551,27-OCT-11,26-OCT-11,Vijayanand,,en,184.147.118.157,dotcole21@sympatico.ca,13765978,000000120820724,2,1,"I think since near the end of our chat it became clear it was a problem on sympaticos end, that they were and had been aware of right from the begining , they should of merely told me they were having issues and were working on  resolving them.. Instead we spent time with  the agent asking me questions about my file size and email proggie..almost as if tryin to turn it to look like its my puters/emails problems, when it wasn't at all.. In fact when I asked that point blank, I still did not get an appropriate answer that was precise I felt.. ( I'll try to attach our chat)..System  Welcome dot cole. 
System  Connecting to server. Please wait... 
System  Connection with server established. Please wait... 
System  Vijayanand has joined this session! 
System  Connected with Vijayanand 
Vijayanand  Hi dot cole, welcome to Bell Internet Services, my name is Vijayanand. I see that you have questions regarding your e-mail, how may I assist you with this? 
You  i have been trying to send an email to a friend with several jpegs attached. and it wont seem to go.. i keep getting this message .We couldn't upload your files because you may have temporarily lost your Internet connection. Please try uploading them again. yet i am online an my connection seems solid 
You  i have even tried it with just one jpeg.. attached.. previously i have sent emails with many jpegs attached or rar's of much larger sizes with no problems 
Vijayanand  Cole, I am sorry for that. 
Vijayanand  I will help you to resolve the issue. 
You  tttttt ty 
Vijayanand  May I know the email program that you are using like outlook? 
You  yes its outlook.. but i have even tried to do it usin the connection outlook has via hotmail also with no success 
Vijayanand  You can attach the file from your outlook to send it successfully. 
Vijayanand  May I know the size of the file? 
You  nope.. not this time 
You  let me go check one second please.. but i can assure you until just now I have sent files of this type in much larger sizes successfully 
You  2.37mb 
You  which is a very small size ,, it should be able to handle that and more no problem 
You  Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Re: Lorraine improvements', Account: 'dotcole21@sympatico.ca9;, Server: 'smtphm.sympatico.ca', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10053, Error Number: 0x800CCC0F << this is the message i get trying to send it via oulook express 
Vijayanand  Okay, Please try to send a test mail to your own email and check it is working good. 
Vijayanand  If you wish you can turn off that. 
You  ive sent one with no attachments fine.. it just wont seem to let me send one with even the smallest of attachements 
You  sorry turn which off ???? 
You  i even tried to use some new program that seems to be attached to outlook now via skydrive. i added it as it suggested.. and it still would not upload and accept/send my email 
Vijayanand  Okay, Would you mind sharing your desktop with me to help resolve the issue? Its a new feature we are currently offering to selected customers to help resolve their issues more efficiently. 
You will be able to see exactly what I am doing and you can stop me at any time. 
Vijayanand  So that I can check the error message and I will help you to resolve it. 
You  yes but just please be aware.. i use a dual monitor sytem.. 
Vijayanand  Okay. 
You  is it log me in your referring to 
Vijayanand  Please try to send a smaller size file to your own email address and let me know. 
Vijayanand  Yes, you are right. 
You  not sure you can get a much smaller file then one jpeg to attach 
You  im trying to send an email with only one jpeg attached.........and it wont go 
You  Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period ",3
276552,26-OCT-11,25-OCT-11,Andre,,fr,70.30.213.123,dmarcotte12@bell.net,13750488,000000120803196,5,4,,5
276553,26-OCT-11,25-OCT-11,Kevin,,en,70.26.66.84,ralphnet@sympatico.ca,13758680,000000120805561,5,4,,4
276554,26-OCT-11,25-OCT-11,Ramzi,,fr,69.157.141.172,roulde@sympatico.ca,13759422,000000120811107,5,3,trouver mon probleme avec mon courriel hotmail,3
276555,26-OCT-11,24-OCT-11,Vijaya,,en,70.52.152.150,antoamodeo@bell.net,13736270,000000120783457,5,5,,5
277000,30-OCT-11,29-OCT-11,Mary Anne,,en,70.27.181.207,mrkestle@sympatico.ca,13809948,000000120896943,4,4,A better explanation as to why our plan had been changed without our consent would have been appreciated.,3
277001,30-OCT-11,29-OCT-11,Syed Mustafa,,en,207.164.79.56,marian.rhodes@sympatico.ca,13809276,000000120895998,1,1,I wish to connect two computers wirelessly.  Your rep in India didn't understand me andvI didn't understand him.,1
277002,30-OCT-11,29-OCT-11,Zohra,,fr,76.68.241.228,iktus@sympatico.ca,13807336,000000120894371,1,1,Rien car le problème relève possiblement de WINDOWS et non pas de Sympatico,5
277003,30-OCT-11,28-OCT-11,P Senthil,,en,174.95.244.116,georgie1@sympatico.ca,13794960,000000120870832,4,5,Everything was fine,4
277004,30-OCT-11,29-OCT-11,Med Taher,,fr,174.92.160.89,chamots@sympatico.ca,13805150,000000120895026,5,4,,5
277005,30-OCT-11,25-OCT-11,Med Ali,,fr,70.29.239.75,invincible3@bell.net,13752856,000000120807865,5,5,,4
277006,30-OCT-11,29-OCT-11,Diddharth,,en,70.31.68.117,dg_ferguson21@sympatico.ca,13805852,000000120892019,4,4,,5
277007,30-OCT-11,28-OCT-11,Gerold,,en,64.229.92.23,rfsabo@bell.net,13800946,000000120865754,5,5,nothing,5
277008,30-OCT-11,29-OCT-11,Danny,,en,76.69.139.124,grmax@sympatico.ca,13807034,000000120889729,2,1,Danny said as he could not fix the problem someone would get back to me within 24 hours. This did not happen.,1
277009,30-OCT-11,29-OCT-11,Naveed,,en,69.159.184.254,dick.krajewski@sympatico.ca,13805910,000000120901163,5,5,"Nothing really.  I have found that your tech reps are very competent. On occasion there are ""dialect"" and ""speed"" of instruction issues which is annoying. But, the techs are patient and understanding in those circumstances.",5
277010,30-OCT-11,29-OCT-11,Julio,,en,70.49.146.109,dheywoodb@sympatico.ca,13805870,000000120900965,5,5,nothing,5
277011,30-OCT-11,28-OCT-11,Satish,,en,174.93.54.141,grobinson@bell.net,13795252,000000120863937,5,5,\Not a thing.even got through to customer service straight away.WELL DONE,5
277012,30-OCT-11,27-OCT-11,Nizar,,fr,174.94.84.32,p.bleau@sympatico.ca,13786576,000000120860805,4,4,,4
277013,30-OCT-11,29-OCT-11,Jack,,en,65.94.113.252,rinfuso@sympatico.ca,13811068,000000120891978,5,5,,5
277014,30-OCT-11,20-OCT-11,Suraj,,en,65.92.233.39,joyce.cave038@sympatico.ca,13700872,000000120685326,4,4,been able to pinpoint the problem a little sooner,5
277015,30-OCT-11,28-OCT-11,Nikitha,,en,216.218.29.217,jntonner@sympatico.ca,13796560,000000120884974,1,1,"Fix the problem without passing it around to different departments, we still have no land line and my Internet has been down.  It is apparent now that I want to change my service, Bell has been disappointment after disappointment.  I also bought wire care years ago, no point the biggest waste of money!",1
277016,30-OCT-11,29-OCT-11,Afef,,fr,76.70.76.56,leon.labelle@sympatico.ca,13808704,000000120889671,5,5,Je suis très satisfait du service reçu.,5
277017,30-OCT-11,29-OCT-11,Houcem,,fr,174.91.233.239,kipalog@sympatico.ca,13808460,000000120889236,5,2,"D'apès votre conseiller, le problème se trouvait sur la carte réseau. Il avait raison, j'ai fait venir mon technicien et maintenant tout va bien. Merci.",5
277018,30-OCT-11,25-OCT-11,Perumalla,,en,74.12.61.237,tomgalway@sympatico.ca,13761232,000000120788463,4,4,,4
277019,30-OCT-11,29-OCT-11,Ajay,,en,70.27.182.132,nanaboorman@bell.net,13810088,000000120902310,5,5,nothing & all,5
277020,30-OCT-11,29-OCT-11,Mitchell,,en,65.95.111.213,m.c.bissonnette@sympatico.ca,13809013,000000120891436,5,5,our family have been with bell for many years.  we will never move from your services.  The gentleman who assisted me was one of the most plesent and knowledgeble csrs. Many kudos to him. ,5
277021,30-OCT-11,28-OCT-11,Jeff,,en,174.93.35.252,gmdf@bell.net,13795132,000000120864446,5,5,"answer my call quicker. This was the second try to get an answer, the first time when I phoned to suspend my cottage phone I agent tried to transfer me over but that line was so busy I had to give up. Obviously Bell is not staffed to give customer quick answers",4
277022,30-OCT-11,23-OCT-11,Luis,,en,174.95.96.2,cfisher93@sympatico.ca,13729506,000000120748088,5,5,Nothing .. everything was excellent with this particular situation.,5
277023,30-OCT-11,26-OCT-11,Hadhemi,,fr,174.95.186.237,denchan@sympatico.ca,13765612,000000120812367,3,4,La conseilliere etait impatiente.,4
277024,30-OCT-11,29-OCT-11,Mark Jason,,en,64.228.157.19,halapy@sympatico.ca,13807098,000000120893021,5,4,,4
277025,30-OCT-11,29-OCT-11,Evangeline,,en,64.231.197.83,carol.larsen@sympatico.ca,13805028,000000120896766,1,1,"123 minutes on line -four transfers and then dropped my call....
Going to get rates from Rogers.",1
277026,30-OCT-11,29-OCT-11,Tyrone,,en,65.92.0.216,jterrazas@sympatico.ca,13808144,000000120897798,1,3,"I called twice with the same problem. The first time I called, I described my problem to technician; he said he'll call me back in 10 minutes. I called again after 2 hours; I had to described my problem again and I found out the first guy didn't write my problem down.
I was told that problem was going to be looked at after 48 hours. Not good enough. 
Internet still seems slow",1
277027,30-OCT-11,29-OCT-11,Kim,,en,70.26.64.49,ria.snider@sympatico.ca,13811026,000000120896691,4,4,Very disappointed that Bell charged me for a motem that had been returned.  Upon checking they confirmed that it had been returned.  Why wasn't this checked before they billed me???  It was returned in August  and billed on the bill due end of October.  Not the first time Bell had goofed up on billing of suspensions etc. on another property we have Bell services.    ,4
277028,30-OCT-11,25-OCT-11,Adarsh,,en,70.31.104.63,m.hines@sympatico.ca,13755705,000000120793007,3,,This is my 3rd request for a wireless router. Should I not receive it this time I will consider moving to Rogers.,2
277029,30-OCT-11,29-OCT-11,Afroze,,en,67.71.142.210,aaspivey@bell.net,13803890,000000120898179,1,3,"I was on hold for 12 minutes until I finally got to talk to someone.  Then I had to be put on hold again, and the next person didn't speak English very well.  Our connection was very poor and I couldn't hear him - the line kept cutting in and out.  Everyone at my house at this time kept saying ""Why are you still with Bell?  I'm never that long on the phone with Rogers!  The final phone call ended up being 25 minutes - just to get a password to connect a visitor's I Pad!  I'm not happy about this...",2
277030,30-OCT-11,27-OCT-11,Shyam,,en,174.94.61.219,ovidiu.albuletu@sympatico.ca,13786562,000000120839840,5,4,,5
277031,30-OCT-11,29-OCT-11,Nischal,,en,174.92.28.85,chris_russ@sympatico.ca,13805246,000000120902530,5,5,nothing,4
277032,30-OCT-11,28-OCT-11,Alexandra,,en,76.69.137.51,bosepluto@sympatico.ca,13792088,000000120883622,3,2,"Fix the original problem which was that I am unable to use Outlook Express which contains my address book & at the same time am unable to access certain websites that I use on a regular basis.
I suspect that perhaps one or more files have somehow got corrupted. This problem had occurred before & was fixed. ",4
277033,29-OCT-11,28-OCT-11,Gayathri,,en,69.158.160.79,d.rossdeutscher@sympatico.ca,13793180,000000120868494,5,5,,5
277540,28-OCT-11,27-OCT-11,Erika,,en,76.64.35.118,cfortune@bell.net,13778966,000000120840151,5,4,Pay attention to customer's billing details before issuing bill.,4
277541,28-OCT-11,27-OCT-11,Ruth,,en,70.31.227.54,bjohn@sympatico.ca,13778374,000000120848555,3,4,"Very difficult for me to understand, likely (Indian) lady. She/they do try very hard. But still I have trouble. Problem solved, but repeated again today and I dealt with it myself.",4
277542,28-OCT-11,26-OCT-11,Chantal,,en,174.95.23.192,mortongoldstein@sympatico.ca,13772138,000000120816585,5,5,can't think of anything at this time,5
277543,28-OCT-11,27-OCT-11,Oscar Ernesto,,en,76.69.238.4,illyria514@sympatico.ca,13782254,000000120847503,5,5,"The only 1 thing I could think of would be.. I called Bell to advise of my move and that I would needed internet set up at my new location. I moved in an experienced slow speeds. the tech advised me that I would have needed to call to advise of my move. I had done so and it seems the job wasn't done before my move.  That's the 1 thing I could think of... the original job was not completed as asked.
Overall the on site tech made my experience a lot better he was able to resolve my issue very quickly.",5
277544,28-OCT-11,14-OCT-11,Sam,,en,50.101.152.44,ddsscott@sympatico.ca,13619432,000000120562048,4,4,"I was so frustrated from talking to one person first who hung up on me and did NOT call back to apologize or try to correct the issue. Who also tried to tell me that it had nothing to do with the problem and that it could not be remedied. Then over an hour later I decided to try a chat session, which was an even bigger fiasco. I have come quite close to changing servers often over the last year. The customer service department certainly leaves a lot to be desired. Sam was actually very good and did solve my problem, although I was so fed up by the time I got him on the phone that I forgot another issue that needs to be fixed.
I do not have three or four hours at a time to fix problems related to this service.
The chat sessions are a BIG joke! you get to try to converse with someone in INDIA who just keeps telling you that they will ""INTIMATE"" to you as soon as this problem is fixed. That it is something they are aware of and are working on. I will have to wait until I have three or four hours to have the other problem fixed. That could be January! And yet you charge for this service and to me it is becoming substandard. My loyalty to Bell is becoming less and less. We do have all of our services with you, but I am seriously considering changing services. Especially, when the customer service is not very great. 
I did call a while ago also to have another problem fixed and was told by three different people that it could not be done? The fourth person actually corrected the problem.    ",3
277545,28-OCT-11,27-OCT-11,Kamel,,fr,174.93.246.67,marcel.duval@sympatico.ca,13784962,000000120844811,1,1,résoudre mon problème qui n'a pas été résolu,
277546,28-OCT-11,27-OCT-11,Dilli,,en,174.95.204.5,msetnyk7@sympatico.ca,13786018,000000120850162,5,5,Bell could have let me know that my internet access password was changed. I had to call Bell to find that out. Was told that the password did not need to be changed but was changed anyway.,4
277547,28-OCT-11,24-OCT-11,Zaccheus,,en,70.30.87.26,petervlieg@sympatico.ca,13743728,000000120771541,5,5,"give a more accurate time of arrival.the service tech was excellent,knowledgable and polite.",4
277548,28-OCT-11,27-OCT-11,Darwin,,en,65.92.44.104,r.c.walls@bell.net,13787216,000000120842141,3,1,"Not sure, couldn't help me and had to call hewlett packer only to find out that it was the computer and fixed it myself.",3
277549,28-OCT-11,27-OCT-11,Eric,,fr,142.85.5.37,denise.ouellette@sympatico.ca,13779876,000000120856250,1,1,régler le problème,1
277550,28-OCT-11,27-OCT-11,Adel,,fr,174.93.229.74,icornellier@sympatico.ca,13782232,000000120858038,5,3,,5
277551,28-OCT-11,27-OCT-11,Mohamed Amine,,fr,64.229.129.197,andre-france@sympatico.ca,13777610,000000120852660,5,5,,5
277552,28-OCT-11,27-OCT-11,Joy,,en,70.27.28.243,sallyseibert@sympatico.ca,13788240,000000120857359,5,5,,5
277553,28-OCT-11,27-OCT-11,Jamie,,en,70.30.160.27,despinakefalas@sympatico.ca,13779934,000000120861774,4,4,"This experience was fine, but not the one before...i was on your chat disputing a fee on my recent bill and then Ireceived an email and replied to it at this address: internetsupport@bell.ca and then received another email saying that the email address is out of service...I want someone to call me back concerning a $50 charge on my last bill.  i am not impressed and am seriously thinking of cancelling ALL 3 services with BELL.  I have been a customer on and off for MANY years, but I always end up regretting it...let's see if someone does something about it this time...Despina Kefalas",1
277554,28-OCT-11,27-OCT-11,Jessa,,en,67.70.19.100,ptinkess@bell.net,13787156,000000120845987,4,5,"put the phone in BOTH our names.  Ron does NOT use the computer and isn't a bit interested in doing so.  Therefore, any mention of the computer does not ""compute"" with him...I (Pat) am the one on the computer and I pay that portion of the telephone bill.  So, it would be nice to have both our names on the bill so representatives could talk with whoever is relevant.",3
277555,28-OCT-11,27-OCT-11,Moses,,en,174.92.12.110,ruth.paul@sympatico.ca,13788088,000000120849749,2,1,"Moses did an excellent job but was unable to solve my problem.  He had me call microsoft, I did, he said it would cost $59:00 to look at it. The problem was your home page, why should I pay. The worst part of the whole thing was that I could not get a tele number from any one to talk to someone from Bell Canada in Canada.  I called all your numbers and each time was sent outside the country.  I will say no more but I will now check competition to see if they have anyone left in Canada. I know you wont be calling me.   ",1
277556,28-OCT-11,26-OCT-11,Mike,,en,184.145.91.251,johnandgisele@sympatico.ca,13769110,000000120825188,4,4,,4
277557,28-OCT-11,27-OCT-11,Asir raja,,en,76.69.57.72,kenneth.buchkowsky076@sympatico.ca,13783632,000000120857135,5,5,,4
277558,28-OCT-11,21-OCT-11,Vikram,,en,74.12.44.139,weisger@sympatico.ca,13721864,000000120721485,1,1,I spent 5 1/2 hours on the phone and nothing was resolved. The worst experience I have ever had. The help-line did not help me whatsoever.,1
277559,28-OCT-11,27-OCT-11,Dorsaf,,fr,70.30.154.155,gaetanlaine@sympatico.ca,13781234,000000120843902,1,1,,2
277560,28-OCT-11,27-OCT-11,Abdelhakim,,fr,70.30.154.155,gaetanlaine@sympatico.ca,13781236,000000120846762,1,1,,2
277561,28-OCT-11,27-OCT-11,Karingula,,en,74.14.151.160,myrnaw@sympatico.ca,13786116,000000120848473,3,4,"When I talked with Karlingula, he got me a Bell Technician who came out & checked the wires & solved the problem for now.  I am happy with that & hope it lasts & I don't have this problem every few weeks.",4
277984,28-OCT-11,27-OCT-11,Elmer,,en,70.27.120.32,t.hindle@sympatico.ca,13789270,000000120861265,3,2,"Don't assume that the customer caused the problem, because you will end up losing customers.",2
277985,28-OCT-11,27-OCT-11,Mehdi,,fr,70.30.156.195,jeanguy_guillot@sympatico.ca,13782718,000000120840462,4,4,,5
277986,28-OCT-11,21-OCT-11,Med ali,,fr,69.156.215.200,jean.pellerin2@sympatico.ca,13714478,000000120723014,5,5,,5
277987,28-OCT-11,27-OCT-11,Sam,,en,184.145.14.14,dwx3@sympatico.ca,13780400,000000120846230,4,4,"Your customer service is not the problem, it's the way you adjust bills that needs to be reviewed.  It should be easy to follow not complicated even with pro-rating done.  I'm in the accounting world and have no problem's with the debit and credit process, but yours is more complicated then need be.",4
277988,28-OCT-11,27-OCT-11,Jose,,en,65.95.103.90,j.canavan@bell.net,13782362,000000120849428,5,4,had difficulty with the language. could not always fully understand what he was requesting me to do.,5
277989,28-OCT-11,27-OCT-11,Innocent,,en,76.70.51.106,gladysgibson@sympatico.ca,13781576,000000120857030,4,4,less wait time to talk to someone,3
277990,28-OCT-11,27-OCT-11,Jose,,en,70.50.96.172,tamdre@sympatico.ca,13789298,000000120859934,5,5,"Nothing Jose was quick, friendly and knowledgeable.",5
277991,28-OCT-11,21-OCT-11,Cecile,,en,174.88.212.96,peterdobosz@bell.net,13718754,000000120709031,4,4,Not wait so long on the phone- Or have a call back in place when the rep is almost done with other client.  Thank You for your assistance.   P Dobosz,5
277992,28-OCT-11,26-OCT-11,Jose,,en,70.31.188.122,lynnbaynham@sympatico.ca,13770804,000000120819152,5,5,Absolutely nothing.,5
277993,28-OCT-11,26-OCT-11,Henry,,en,70.31.188.122,lynnbaynham@sympatico.ca,13770806,000000120815807,5,5,not a thing,5
277994,28-OCT-11,27-OCT-11,Ashwin,,en,76.70.81.25,scotiak@sympatico.ca,13788432,000000120862313,5,5,"Exceeded expectations on this one.

thank you Ashwin.  ",5
277995,28-OCT-11,26-OCT-11,Mohan,,en,70.51.236.241,boaterone@sympatico.ca,13763980,000000120821202,5,5,Nothing. Mohan was very professional and patient with me as I am not the most computer savy person. Very good experience for me. thx!,5
277996,28-OCT-11,27-OCT-11,Jordan,,en,70.26.122.207,anita.h@bell.net,13777688,000000120842724,2,1,"Your reps tried their best but they can not change the fact Windows Live now prevents my POP mail accounts from functioning properly - a change that occurred this past month. 

What was sad for Bell was to be sent to a ""Level 3"" tech only to have him experience computer issues which prevented him from accessing my computer. By this time, I had no further patience or desire to prolong the inevitable and cancelled my service with Bell. 

I find your policy of offering lower pricing when someone calls to cancel service disturbing. It makes me think you are overcharging to begin with. Also, it means that you are not looking a my usage and trying to develop a package that works best for customers like myself who need more than 3GB per month but less than 10GB. As a result, I feel the small bandwidth users are subsidizing the large bandwidth users. 

So, I am moving to another provider that is somewhat cheaper - still don't need that much bandwidth - that has it's own email server so that I can set up the POP mail accounts that I have had for years. 

Good bye, Bell.",1
277997,28-OCT-11,27-OCT-11,Brenda,,en,76.70.90.187,lionel.juan@sympatico.ca,13784316,000000120851645,1,1,Listen carefully to the problem and then provide help accordingly.,2
277998,28-OCT-11,27-OCT-11,Paul,,en,204.40.1.129,john.gasbarri@sympatico.ca,13783138,000000120861777,3,3,"Paul was the third rep is spoke to. he put me on to a tech rep which finally figured out my old router wasn't working. HA! now I don't have internet until I receive a new one, 3-5 days. Why couldn't I pick one up at a Bell store? I drive by your Creekbank, Miss location everday.
I certainly am not happy with the service as I wasted Hours for nothing on the phone. The survey request came to me on my BlackBerry, which is the only e-mail I personally have now.
Is it time to look for another service provider?",1
277999,28-OCT-11,27-OCT-11,Josue,,en,70.29.110.16,kreith@sympatico.ca,13783814,000000120849596,5,5,,4
278000,28-OCT-11,27-OCT-11,Vijayashanti,,en,76.70.115.236,mpfischer@sympatico.ca,13785968,000000120846869,4,3,,5
278001,28-OCT-11,27-OCT-11,Amany,,fr,174.89.236.47,micheldlp@bell.net,13785606,000000120846962,5,5,le departement television ancien systeme soucoupe wireless est extremement inefficace et de mauvaise grace,2
278002,28-OCT-11,25-OCT-11,Fida,,fr,174.92.177.159,formart@sympatico.ca,13751456,000000120791049,2,2,"Mon premier appel a été très mauvais, j'ai parlé éa quelqu'un qui ne savait pas ou ne comprenait pas ce que je lui disais, je croiyais être dans un autre pays. Mon deuxième appel a été de tr`s grande qualité, j'ai enfin parlé à quelqu'un de Montréal qui a résolu mon problem très rapidement.",5
278003,28-OCT-11,27-OCT-11,Ali,,en,174.91.10.35,p.sbert@sympatico.ca,13786582,000000120843738,5,5,Everything was perfect,5
278004,28-OCT-11,27-OCT-11,Prem,,en,69.156.90.114,jjanzen20@sympatico.ca,13782912,000000120838827,5,5,,4
278005,28-OCT-11,27-OCT-11,Wafa,,en,70.55.53.25,patrizia2507@bell.net,13786716,000000120840973,5,4,,4
278006,28-OCT-11,27-OCT-11,Brenda,,en,65.95.154.49,kayandedhill@bell.net,13783562,000000120841649,5,4,"You could make it easier to do things on line as I tried so many times and it would not except any of my account numbers, said they could not be found, so thanks to Brenda I was able to get things done.",4
278007,28-OCT-11,15-OCT-11,Manuel,,en,76.68.127.67,hmurphy4@sympatico.ca,13633030,000000120563907,3,4,I must correct a mistake the previous survey I submitted oct 27 2011 was mistaken for this one The young man I spoke to was excellent in his service. the comments made on the previous survey belongs to this one.,5
278008,28-OCT-11,19-OCT-11,Hedi,,fr,69.156.18.49,lorraine.bussiere@bell.net,13687172,000000120657534,4,3,,4
278009,28-OCT-11,27-OCT-11,Allan,,en,76.64.213.139,w-j.cornell@sympatico.ca,13789964,000000120848191,5,5,,5
278010,28-OCT-11,27-OCT-11,Haykel,,fr,67.68.168.65,gillesgiguere@sympatico.ca,13781512,000000120860177,1,1,m'aider à remettre mes courriels sur  mon Iphone comme avant... parce que le message est à l'effet que le serveur refuse mon nom d'usager et/ou mot de passe pour sympatico. Les gens d'apple nous disent que c'est à vous de régler ce problème.. Je ne suis même pas sûr si vous allez agir suite à ce 'survey',3
278011,28-OCT-11,26-OCT-11,Ajay,,en,67.71.150.106,dhanes@sympatico.ca,13765712,000000120828932,4,4,,5
278012,28-OCT-11,27-OCT-11,Mohamed Sabry,,fr,174.95.118.156,richard.st-amour@sympatico.ca,13787618,000000120858794,1,1,avoir quelquu de competent,1
278013,28-OCT-11,27-OCT-11,Shashank,,en,71.99.87.156,bobcat1971@sympatico.ca,13778450,000000120840211,2,1,Speak to someone who you can understand and who speaks English better!!!!,3
278014,28-OCT-11,25-OCT-11,Claudia,,en,192.139.188.242,coralia61@sympatico.ca,13749670,000000120810366,4,3,,4
278015,28-OCT-11,27-OCT-11,Hassan,,fr,70.30.159.236,pierre25@sympatico.ca,13786978,000000120848259,4,4,,4
276556,26-OCT-11,23-OCT-11,John,,en,114.75.17.50,woolster@sympatico.ca,13735204,000000120745300,1,2,"we have had to call you several times to confirm seasonal hold on internet service from 22/23 Oct.,  Has our internet service now been seasonally suspended as per our arrangement?",3
276557,26-OCT-11,20-OCT-11,Alexandra,,en,76.68.7.31,frankie.lee062@sympatico.ca,13698500,000000120700035,4,5,Shorten the time to wait for a representative to pick up the phone,5
276558,26-OCT-11,24-OCT-11,Stephen,,en,174.88.49.60,thompson1749@sympatico.ca,13745822,000000120755724,4,4,,4
276559,26-OCT-11,25-OCT-11,Tyrone,,en,67.68.10.251,bradarthur@sympatico.ca,13748660,000000120794047,5,4,nothing--the new modem even arrived earlier than Tyrone said it would,5
276560,26-OCT-11,25-OCT-11,Khan,,en,70.54.142.27,zrichter@sympatico.ca,13762176,000000120807820,4,5,,3
276561,26-OCT-11,25-OCT-11,Romeo,,en,50.101.146.184,mjkent@bell.net,13756978,000000120785556,3,4,take more pride in customer service if a technian is running late have them call and let the customer know. I should not half to call the next day to make sure that service will be performed and told not to call back.,3
276562,26-OCT-11,25-OCT-11,Raouf,,en,67.68.193.66,roupen.terzian@sympatico.ca,13759428,000000120810172,1,1,Long wait time. Agent took 40 minutes and the end result was that he could do nothing for me.,1
276563,26-OCT-11,25-OCT-11,Radhia,,en,67.68.193.66,roupen.terzian@sympatico.ca,13759430,000000120791336,1,1,It took the agent 20 minutes to change to digits in my address...,1
276564,26-OCT-11,22-OCT-11,Jamila,,fr,174.94.8.32,gerard.lefebvre@sympatico.ca,13724351,000000120729407,2,,personne  qui ne semble pss connaître ce qu'est internet et haute vitesse,2
276565,27-OCT-11,25-OCT-11,Melvin,,en,70.27.120.39,ivansandy.martin@sympatico.ca,13752924,000000120794556,1,1,Rep kept telling us it was our cable - left us with no resolution - we had to call back and get another rep.,1
276566,27-OCT-11,26-OCT-11,Ali,,en,174.88.15.25,iclapham@sympatico.ca,13768126,000000120816942,4,4,,4
276567,27-OCT-11,26-OCT-11,Mariem,,fr,96.23.54.136,hyperbol@sympatico.ca,13768076,000000120818280,5,5,Rien,5
276568,27-OCT-11,26-OCT-11,Lilian,,en,70.29.126.202,b.kirkaldy@sympatico.ca,13763498,000000120821478,5,5,,5
276569,27-OCT-11,26-OCT-11,Douglas,,en,67.71.10.228,rasa.baltutis@sympatico.ca,13773584,000000120816748,4,5,,4
276570,27-OCT-11,26-OCT-11,Antony,,en,65.95.58.252,laura.thomas@sympatico.ca,13770128,000000120816453,5,5,,5
276571,27-OCT-11,25-OCT-11,Brett,,en,70.30.28.23,lorraineor@sympatico.ca,13755482,000000120792153,3,4,I had to wait a long time for a representative and was also cut off several times,4
276572,27-OCT-11,26-OCT-11,Melvin,,en,184.147.130.90,j.mcglade@sympatico.ca,13768298,000000120835506,1,1,Have service reps aware of local problems with your servers,1
276573,27-OCT-11,16-OCT-11,Etienne,,fr,174.91.197.161,loumichel@bell.net,13644124,000000120582651,5,5,,5
276574,27-OCT-11,26-OCT-11,Ivette,,en,69.158.85.230,douglas.coo@sympatico.ca,13765998,000000120823532,4,4,,5
276575,27-OCT-11,26-OCT-11,Mauricio,,en,65.95.109.6,dbainstoryteller@sympatico.ca,13765474,000000120817015,5,4,not be on hold so long,3
276576,27-OCT-11,26-OCT-11,Divya,,en,69.159.49.198,james087@sympatico.ca,13768422,000000120825070,4,4,,4
276577,27-OCT-11,25-OCT-11,Hugo,,en,76.70.85.156,jfbrome114@sympatico.ca,13753556,000000120810631,5,5,"there was nothing else could have done

Thank you",5
276578,27-OCT-11,25-OCT-11,Maurice,,fr,184.144.177.230,gaetanl@sympatico.ca,13751668,000000120799498,5,4,,5
276579,27-OCT-11,26-OCT-11,Wayne,,en,67.70.43.34,gwm77@bell.net,13767680,000000120826564,5,5,No suggestions for improvement - Excellent Customer Service,4
276580,27-OCT-11,26-OCT-11,Rym,,fr,69.159.156.109,gazoo66@sympatico.ca,13767128,000000120818216,5,2,Je suis maintenant pris avec deux adresses couriels et je n'en voulait qu'une.,4
276581,27-OCT-11,25-OCT-11,Henry,,en,184.147.128.209,kirk.sue@sympatico.ca,13754646,000000120802845,1,1,Call/email me if you really want to know.,1
276582,27-OCT-11,26-OCT-11,Duncan,,en,67.70.202.208,ssthomas5@sympatico.ca,13775240,000000120820837,5,5,,5
276583,27-OCT-11,26-OCT-11,Moses,,en,70.24.16.9,wrosborough@sympatico.ca,13776510,000000120823929,5,5,,5
276584,27-OCT-11,26-OCT-11,Slah,,fr,65.94.30.151,danielle.forget@bell.net,13765275,000000120817707,4,4,,5
276585,27-OCT-11,26-OCT-11,Jraidi,,fr,132.246.229.101,awc@sympatico.ca,13763458,000000120826456,3,3,Admettre les lacunes (manque de transparence à propos des augmentations). proposer de meilleures offres.,3
276586,27-OCT-11,25-OCT-11,Faten,,fr,67.68.211.200,slbrodeur@sympatico.ca,13760256,000000120796813,3,3,"J'ai un problème avec ma ligne internet
qui se coupe régulièrement depuis quelque mois et je ne sais toujours pas si le problème est réglé pour de bon ",3
276587,27-OCT-11,26-OCT-11,Zohra,,fr,65.94.30.151,danielle.forget@bell.net,13765277,000000120814033,3,2,,5
276588,27-OCT-11,26-OCT-11,Andy,,en,65.94.28.158,erkan.guciz@sympatico.ca,13766522,000000120812834,1,1,"The customer care rep Andy was totally incompetent.
He did not want to listen to the symptoms of the problem I was trying to describe. Indications pointed that the Internet connection problem was not caused by my modem. Yet, following his script blindly, we went from restarting the Modem to changing my password needlessly. He kept insisting that sometimes, changing the password ""fixes the problem"" (no need for further proof of ignorance). He confirmed my mailing address for shipment of a replacement modem. After having wasted about half an hour he gave up on his fruitless tries, he transferred the call to a lady named ""June"". She was very knowledgeable and professional in her handling the problem; she called back to inform me that a local network problem has been identified and a resolution was expected shortly.
Final word; employ competent people.",
276589,27-OCT-11,26-OCT-11,Radhika,,en,173.195.49.66,aobas@sympatico.ca,13763298,000000120825243,5,5,,5
276590,27-OCT-11,26-OCT-11,David,,en,184.147.117.190,pcrosbie_7@sympatico.ca,13773058,000000120835974,4,4,"There must have been an online problem for many day's not allowing e mailing or very slow internet connection, which should have been caught and solved at your end or at least notification of a problem. I thought it was my computor and was going to replace.",3
276591,27-OCT-11,26-OCT-11,Juan Carlos,,en,70.29.4.7,sheppit@bell.net,13774852,000000120820454,5,5,,5
276592,27-OCT-11,26-OCT-11,Chenrup,,en,65.94.197.28,samwalker@sympatico.ca,13774494,000000120826431,5,5,nothing,4
276593,27-OCT-11,26-OCT-11,Nadia,,fr,70.30.222.139,quirion.m@sympatico.ca,13773408,000000120819167,5,5,,5
277034,29-OCT-11,28-OCT-11,Shawn,,en,67.70.16.225,jacky.connell@sympatico.ca,13795916,000000120880639,3,3,When you send a letter out to a customer it should have the customers name on it not Default.,3
277035,29-OCT-11,28-OCT-11,Stephan,,en,69.156.12.78,davidkapelus@sympatico.ca,13793410,000000120887062,5,,stephan was extremely diligent in his attempts to resolve the problem. He was very personable and a credit to your staff. I have not yet been able to assess whether problem solved. Stephan was helpful far beyond and above what you would expect,5
277036,29-OCT-11,28-OCT-11,Maria,,en,69.156.144.90,blackiecat78@sympatico.ca,13791986,000000120873468,1,1,i was told  during my phone call that he would call me back  that he had to ckeck something out . I waited but he never called me back. this has happened beforeI guess when they don't know the answers this is their normal procedure. terrible.,1
277037,29-OCT-11,28-OCT-11,Alexandra,,en,70.24.207.250,donald.doehring@bell.net,13793808,000000120881128,5,5,Nothing. It was excellent,5
277038,29-OCT-11,21-OCT-11,Anne-Marie,,fr,70.53.153.180,marc_duchesne@sympatico.ca,13716762,000000120717975,4,5,Mieux former vos représentants en boutique des étapes à faire pour stopper une ligne résidentielle et ouvrir une ligne cellulaire avec Wifi,4
277039,29-OCT-11,12-OCT-11,Moemen Belleh,,fr,70.53.153.180,marc_duchesne@sympatico.ca,13597582,000000120487673,1,3,Meilleure formation de ce conseiller,3
277040,29-OCT-11,28-OCT-11,Francis,,en,64.228.194.3,ruscar@sympatico.ca,13801408,000000120881144,,,"when you say you are going to do something please do it, this is the 4th try at getting my bill corrected",5
277041,29-OCT-11,26-OCT-11,Adam,,en,76.70.104.230,onokissoon@sympatico.ca,13772774,000000120830236,4,,"Initially I was very satisfied with the assistance provided by Adam. After two previous very time-consuming calls with Bell reps that required my calling Bell yet again, Adam appeared to take the time to resolve my issues. However, there were some unresolved issues and Adam advised me that he would call me back on Thursday. If he was unable to resolve the issues, he assured me that he would call me and give me the name of the representative to whom he would pass on my file since he was going on vacation. I did not receive a call back from either Adam or any other Bell representative which leads me to believe that perhaps my problem has not been resolved.  I have been waiting since October 18 for the delivery of my new modem which was supposed to only take 3 - 5 business days. My growing frustration leads me to wonder if I should have perhaps investigated internet options with Rogers. ",
277042,29-OCT-11,28-OCT-11,Mohammed shafeeq,,en,50.101.229.122,mike.mcmahon@sympatico.ca,13799196,000000120884879,1,1,I have had a problem with my internet for over 3 weeks. There have been two times when your service people have come to my house and said it is all good now and then the next day it doesn't work again. No DSL. I now have another service appointment scheduled for tomorrow. I hope this guy knows what he is doing.,1
277043,29-OCT-11,27-OCT-11,Kota,,en,74.12.233.244,lenknight@sympatico.ca,13784122,000000120844430,5,4,,4
277044,29-OCT-11,28-OCT-11,Naveed,,en,76.64.0.44,photog02@sympatico.ca,13800436,000000120884554,4,4,,4
277045,29-OCT-11,28-OCT-11,Isaac,,en,76.69.85.145,chrisla1@sympatico.ca,13792748,000000120876784,5,5,Have all of your people be like the one who took care of me,5
277046,29-OCT-11,26-OCT-11,Khan,,en,76.64.3.2,dobrinick@sympatico.ca,13765880,000000120836977,4,4,,4
277047,29-OCT-11,28-OCT-11,Noureddine,,fr,65.93.52.163,jeandan@sympatico.ca,13796212,000000120884556,5,5,,5
277048,29-OCT-11,27-OCT-11,Peter,,en,70.48.42.247,tinachretien@bell.net,13789528,000000120856817,5,5,"NOthing. I even loved Pedros accent! ha ha!
",5
277049,29-OCT-11,28-OCT-11,Mike,,en,65.92.232.11,june.evans@sympatico.ca,13796970,000000120866940,5,4,All questions answered nothing else was required. Service was excellent.  No problem,5
277050,29-OCT-11,28-OCT-11,Srinivasan,,en,184.147.20.21,gary.glassford@sympatico.ca,13794836,000000120874242,3,3,"Provide information upfront in lieu of ""pulling teeth"" to get it",3
277051,29-OCT-11,28-OCT-11,Mohamed Amine,,fr,70.30.191.50,yvon016@sympatico.ca,13803564,000000120883337,5,5,,5
277052,29-OCT-11,28-OCT-11,Pavan,,en,174.88.173.122,mthibbs@bell.net,13799542,000000120870460,4,4,nothing that could have helped as yahoo it seems cant be redirected to this bell address without a dollar cost.,5
277053,29-OCT-11,28-OCT-11,El Hadji,,en,209.226.111.108,alnjudy@sympatico.ca,13791084,000000120884425,4,4,,3
277054,29-OCT-11,28-OCT-11,Ricardo,,en,74.12.120.218,t9940@bell.net,13802480,000000120869397,5,3,I cannot believe that Internet explorer does not work with windows7 still cannot open attachments in Explorer and cannot print in Google chrome or in google conytrol font size,4
277055,29-OCT-11,28-OCT-11,Gerardo,,en,174.89.59.219,judy.emmerson@sympatico.ca,13796910,000000120887192,3,3,I require a new modem and it will take 2-3 business days to get here.  I depend on the internet for my business so this is unacceptable service to have to wait this long for the modem to arrive.  It needs to be sent out same day.,1
277056,29-OCT-11,28-OCT-11,Claudia,,en,70.51.55.13,audon@bell.net,13791520,000000120883636,5,5,The problem couldn't be resolved by her but she told me where to phone to get my answer and help.She was very understanding and I love having PC Care,5
277057,29-OCT-11,28-OCT-11,Natasha,,en,184.146.159.93,chow_ell@bell.net,13792726,000000120874855,5,4,,5
277058,29-OCT-11,28-OCT-11,Ivette,,en,70.51.158.214,the_silverthornes@sympatico.ca,13802660,000000120876860,5,5,"This time, nothing!",4
277059,29-OCT-11,24-OCT-11,Chiheb,,fr,65.92.222.205,marcellaprade@bell.net,13742120,000000120762627,4,4,"Satisfait.
J'aimerais que les forfaits soient au meme prix d'une annee a l'autre",4
277060,29-OCT-11,28-OCT-11,Katelyn,,en,70.53.147.69,SPASOVSKY@sympatico.ca,13790664,000000120882160,5,4,,5
277061,29-OCT-11,28-OCT-11,Aaron,,en,70.24.79.180,henririchard@sympatico.ca,13795514,000000120870652,5,5,,5
277062,29-OCT-11,27-OCT-11,Peter,,en,174.94.63.15,jmgingerich@sympatico.ca,13782996,000000120853949,5,5,patient and kind,4
277063,29-OCT-11,27-OCT-11,Juan Carlos,,en,174.94.63.15,jmgingerich@sympatico.ca,13782998,000000120853148,1,2,,2
277064,29-OCT-11,24-OCT-11,Ahmed,,fr,70.24.197.75,gerry.allport@sympatico.ca,13739309,000000120761361,5,5,Rien. Le problème a été chez Postes Canada,5
277065,29-OCT-11,23-OCT-11,Sabrine,,fr,174.95.241.69,leph@sympatico.ca,13732220,000000120744772,2,1,"1. être décent (et non me faire sentir comme si j'étais un criminel alors que la madame avait aucune idée de ce qu'était le problème). La madame en question a sous-entendu que j'envoyais trop de courriels et c'est pourquoi que mon compte était bloqué. La vérité étant toute autre chose.. ce fut INSULTANT.

2. résoudre mon problème.",1
277066,29-OCT-11,28-OCT-11,David,,en,74.15.59.129,mafoster@sympatico.ca,13798324,000000120869313,4,4,Nothing you saved me money,5
277067,29-OCT-11,28-OCT-11,Claudia,,en,70.29.72.119,larrybinder@sympatico.ca,13797656,000000120883489,5,4,,4
277562,28-OCT-11,27-OCT-11,Alexandra,,en,184.144.138.92,wita.schliewen@sympatico.ca,13790130,000000120860887,3,4,"I had called because I could not connect to the internet at all. I also had no dial phone on my telephone line. The two issues were related, obviously, and it was apparently faulty Bell equipment that had caused both problems. Alexandra found it necessary to keep reminding me of the fact that I get my residential phone service from a company other than Bell. I found this both irrelevant and irritating. However, in the end she did offer a solution that Bell technicians would be able to implement the following day.   ",4
277563,28-OCT-11,27-OCT-11,Ian,,en,70.51.227.171,lucie25@sympatico.ca,13784564,000000120840878,4,4,"Waited 10 minutes on the line, I hung up.
The next time it was about 4to 5 minutes",4
277564,28-OCT-11,26-OCT-11,Dan,,en,70.50.107.164,joycendiva@sympatico.ca,13769284,000000120836069,4,4,"expected Tech on Oct 27
stayed home.
He came on 28. other than that very good",5
277565,28-OCT-11,25-OCT-11,Mariem,,fr,76.65.64.3,carlos.lise@sympatico.ca,13749004,000000120800185,4,5,"Comme j'avais déjà exécuté toutes les vérifications avec le dépanage de Bell, 
je ne sais pas pourquoi il a fallu tout refaire avec la proposé (les préposés) au téléphone. J'ai eu l'impression d'être une stupide. Il était assez évident qu'il fallait changer le modem. Cela aurait pu se faire en 24 heures et non pas en 72 heures. Mais finalement tout a bien fini.Expédition du modem super rapide. Merci.",4
277566,28-OCT-11,25-OCT-11,Gabriel,,en,70.31.74.237,bonnie.wharton@sympatico.ca,13748584,000000120798278,4,4,when there is a technical error as was this case. an update on its correction would be nice to get. it was over a week for this issue to be resolved i phoned in again not having any idea if or when it would be.,4
277567,28-OCT-11,27-OCT-11,Katelyn,,en,76.68.176.127,pcharm@sympatico.ca,13786802,000000120841895,5,5,you should have more reps like Katelyn she was very helpful and polite. Reps like Katelyn encourage customers like me to stay with Bell.,5
277568,29-OCT-11,28-OCT-11,Sajid,,en,70.51.224.87,john.hutchens@sympatico.ca,13796652,000000120882524,5,5,you did all i required,5
277569,30-OCT-11,29-OCT-11,Nawel,,fr,65.92.222.212,michel.belaire@bell.net,13809660,000000120894990,5,5,VOUS AVEZ RIEN A AMÉLIORER ENVERS NAWEL MAIS ENVERS D AUTRE AGENT LEURS MONTRER LA POLITESSE SVP OK MERCI.,5
277570,30-OCT-11,29-OCT-11,Jose,,en,76.69.136.52,rsimpson@sympatico.ca,13811304,000000120891310,3,1,The problem has not been fixed. I don't think it is a complicated issue but the technical said it had to be escalated to another person. I have not heard back yet via phone or email what the next step is.,4
277571,30-OCT-11,29-OCT-11,Mustapha,,fr,184.144.139.84,r.asselin@sympatico.ca,13810778,000000120898427,5,5,"Ce fut parfait, sans attente!",5
277572,30-OCT-11,29-OCT-11,Priya,,en,184.146.163.168,ap4@sympatico.ca,13804292,000000120894919,5,5,,5
277573,30-OCT-11,28-OCT-11,Satish,,en,70.27.3.47,mgfernandes@sympatico.ca,13799058,000000120864614,1,1,Do what you said you were going to do.  Change my account information so that my caller ID changed name.  This didn't happen and I had to call back and request it a second time.,1
277574,30-OCT-11,29-OCT-11,Alaaeddine,,fr,174.89.228.15,michelroylacboisvert@bell.net,13809696,000000120891601,5,4,"Le technnicien a fait tout ce qu'il fallait,Les difficultés sont venues de mon sans-fil qui est arrivé au bout de ses batteries,Il a dû faire preuve de patience, Merci",5
277575,30-OCT-11,29-OCT-11,Med Amine,,fr,174.91.191.75,creillat@sympatico.ca,13805472,000000120901479,4,5,,5
277576,30-OCT-11,28-OCT-11,Eduardo,,en,69.158.35.249,peter.lavin@sympatico.ca,13800374,000000120886648,3,3,Eduardo could not solve the problem with my internet connectiion. He transfered me to a lady named Abby who was able to help and also did a follow up phone call on Saturday and is also sending out a Bell Technician to check my lines.,4
277577,30-OCT-11,29-OCT-11,Eduardo,,en,74.12.40.97,g.brisbin@sympatico.ca,13806674,000000120897230,5,5,,5
277578,30-OCT-11,29-OCT-11,Nischal,,en,76.70.43.117,viottorio.mascaro055@sympatico.ca,13812508,000000120902298,5,5,none,5
277579,29-OCT-11,28-OCT-11,Sarra,,fr,69.159.165.73,rollanded@sympatico.ca,13801232,000000120869741,4,4,,4
277580,30-OCT-11,29-OCT-11,Elsy,,en,65.92.2.180,cyntema@sympatico.ca,13805520,000000120901938,1,4,"The rep could have listened to me and recognized that the problem was your email server not all the devices on which I access email.  She also refused to escalate the issue unless I gave her my password - highly inappropriate to ask for my password, highly inappropriate to refuse to escate for that reason.  Ultimately I spoke with her supervisor.  He said that the problem was due to one of your servers being down but couldn't tell me when it would be fixed.",3
277581,30-OCT-11,29-OCT-11,Tyrone,,en,174.91.0.213,pmaslak@sympatico.ca,13810676,000000120892207,4,4,stay in Canada for tech assistance,4
277582,30-OCT-11,29-OCT-11,Cecelia,,en,174.91.75.214,mcnaul17@sympatico.ca,13809514,000000120889037,1,4,not have charged me in error in the first place,1
277583,30-OCT-11,29-OCT-11,Daniel,,en,64.231.50.139,djbaldwin@sympatico.ca,13805934,000000120887716,5,5,Keep it working properly in the first place.,5
277584,30-OCT-11,25-OCT-11,Ronald,,en,65.92.188.129,nveals@sympatico.ca,13757858,000000120793618,5,5,"nothing,other than restoring my sympatico service, which you have now done. Will there be any compensation given subscribers such me for the dieruption in service?",4
277585,30-OCT-11,29-OCT-11,Mahdi,,fr,174.95.187.207,jacquesladouceur@sympatico.ca,13807488,000000120899204,5,5,"J'aurais aimé avoir une confirmation écrite du changement dans le contrat et du prix convenu qui est de 33,95 $ par mois poue 3 gig et un nouveau modem/routeur gratuit.",3
277586,30-OCT-11,29-OCT-11,Ibrahim,,fr,174.95.187.207,jacquesladouceur@sympatico.ca,13807486,000000120896145,3,4,"On m'avait informé que le côut pour 10 meg serait de 33,95 $ par mois, alors que ce prix est pour 3 meg.",3
277587,30-OCT-11,28-OCT-11,Hana,,fr,70.48.123.162,mboutin@bell.net,13798880,000000120863606,4,4,,4
277588,30-OCT-11,28-OCT-11,Amir,,fr,70.53.190.33,jean908@sympatico.ca,13796202,000000120887008,5,4,rien,5
277589,30-OCT-11,21-OCT-11,Ryan,,en,70.26.35.117,kmb-@sympatico.ca,13715614,000000120710342,5,5,"Service was excellent, could not have been better. Ryan provided a very appropriate offer. This is the first time I have felt fully satisfied with our retention discount. Every year I am this close to leaving Bell based on my challenges getting a retention discount extended for another year.

Please extend my thanks to Ryan and please make sure he receives our compliments.",4
277590,30-OCT-11,26-OCT-11,Wayne,,en,174.93.30.168,Ahmedtal@bell.net,13762254,000000120836514,5,5,,5
277591,30-OCT-11,28-OCT-11,Sujay,,en,67.71.144.43,triciakelly@sympatico.ca,13802900,000000120886987,5,5,Nothing -- ,4
277592,30-OCT-11,29-OCT-11,Arun,,en,74.14.99.84,frank257@sympatico.ca,13806596,000000120892688,5,5,,4
278016,28-OCT-11,27-OCT-11,Mohd,,en,174.91.15.56,roland.24.7@sympatico.ca,13787884,000000120852469,5,4,the manager was supposed to call us before 5:30 p.m. yesterday and did not.,4
278017,28-OCT-11,27-OCT-11,Melanie,,en,216.221.71.162,robert.hupman@sympatico.ca,13787752,000000120853736,4,4,,4
278018,28-OCT-11,27-OCT-11,Mark,,en,76.68.127.67,hmurphy4@sympatico.ca,13782118,000000120839910,4,4,I lost connection and no refund was offered or mentioned.,4
278019,28-OCT-11,16-OCT-11,Jessica,,en,64.228.89.139,david.dunnigan@sympatico.ca,13641210,000000120590525,5,5,all's well,4
278020,28-OCT-11,25-OCT-11,Sonia,,fr,174.92.226.31,the_original_gizmo@sympatico.ca,13761030,000000120797216,5,5,rien je pense que c'était assez précis et bien conclu,5
278021,28-OCT-11,27-OCT-11,Alex,,en,67.68.17.108,michaellawton@sympatico.ca,13785574,000000120842815,4,4,,4
278022,28-OCT-11,27-OCT-11,Ashley,,en,64.231.223.101,kpotter@bell.net,13783804,000000120848011,,,This is my 3rd attempt to combine my bills and preauthorise payment. Ashley was friendly and helpful. My satisfaction will depend on whether the bills are actually combined this time.,3
278023,28-OCT-11,26-OCT-11,Hussain,,en,192.197.82.203,alfleming@bell.net,13762932,000000120828121,3,3,"Better communication around appointments -- coordinate installations better; have one installer for both products at one time.  I had to miss a day's work because of this!

Customer support over phone was TERRIBLE.  Why am I having to talk to the Phillipines? Hire Canadians, please.
",3
278024,28-OCT-11,27-OCT-11,Etienne,,en,174.95.66.176,fm.pieper@sympatico.ca,13781004,000000120847357,4,4,,4
278025,28-OCT-11,27-OCT-11,Lawrence,,en,76.64.99.173,straka2@sympatico.ca,13789044,000000120847548,3,3,,3
278026,28-OCT-11,27-OCT-11,David,,en,76.70.105.178,fehr@sympatico.ca,13780912,000000120848003,2,2,"you could have told me when service to my neighbourhood is scheduled to be upgraded.  I'm currently getting less than .5mbps download speed, which is not acceptable.  Apparently nothing can be done to improve it.  I'm having Rogers Internet installed today.",1
278027,28-OCT-11,27-OCT-11,Robert,,en,70.54.11.185,am683@sympatico.ca,13777524,000000120853559,5,5,"Your internet service availability application on the bell.ca has issues.  It did not even show me the service I already gave as available.  Because I could not trust you web site as reliable, I needed to place a phone call to get the information I needed.",4
278028,28-OCT-11,26-OCT-11,Bilel,,fr,74.15.215.71,larrymorin@sympatico.ca,13770116,000000120820313,4,5,,5
278029,28-OCT-11,27-OCT-11,Victor Gabriel,,en,76.67.125.244,mjnixon@bell.net,13785762,000000120858204,3,5,"The technician spoke so quickly, that it was hard to follow his instructions.  However when i didask him to slow down he did, altho he then spoke very loudly,but he did fix my problem.",4
278030,28-OCT-11,27-OCT-11,Hassan,,fr,184.148.255.121,gillpaquin@sympatico.ca,13781518,000000120844901,,1,"ça fait plusieurs fois queje demande un no. demande un mot de passe pour accéder
à mon coffre fort, on m'en donne un mais lorsque je l'écris on me dit qu'il
est invalidee, pourtant je paie pour ce service.",
278031,28-OCT-11,27-OCT-11,Roberto,,en,174.91.127.78,cl2@sympatico.ca,13779186,000000120858953,5,5,nothing really.,5
278032,28-OCT-11,24-OCT-11,Lotfi,,fr,65.93.157.167,carnan@sympatico.ca,13737182,000000120759617,3,3,"Employe de facturation; Je doit changer mon moden.
Hier 27 je reçu mon nouveau moden identique a celle que j'avais.
Aujourd'hui je appelle de nouveau et l'employe me contacta avec service d'installation del nouveau  moden. Réponse: N,est pa nécessaire changer le moden; rester avec l'ancienne.
J'ire a la poste pour retourner le nouveau moden.
2 version: la quelle la bonne ?",4
278033,28-OCT-11,26-OCT-11,John,,en,70.27.101.141,d__bennett1@sympatico.ca,13765158,000000120828222,1,1,no comment,1
278034,28-OCT-11,27-OCT-11,Mohamed,,fr,70.49.79.251,lgaboury@sympatico.ca,13784192,000000120854387,3,4,,4
278035,28-OCT-11,27-OCT-11,Amanda,,en,64.231.213.159,pfejtek@sympatico.ca,13786908,000000120838448,5,5,,4
278036,28-OCT-11,25-OCT-11,Gabriel,,en,142.221.110.4,d_yule@sympatico.ca,13749904,000000120799395,5,5,,5
278037,28-OCT-11,27-OCT-11,Hussain,,en,74.12.185.15,gdeboer@sympatico.ca,13781336,000000120841558,5,5,,5
278038,28-OCT-11,27-OCT-11,Haricharan,,en,184.147.130.165,r.reid@sympatico.ca,13787240,000000120850897,2,2,Listen to the problem,3
278039,28-OCT-11,24-OCT-11,Ivette,,en,76.69.10.103,PronkJ@bell.net,13735562,000000120761974,5,5,very good information,5
278040,28-OCT-11,27-OCT-11,Timmy,,en,65.95.153.234,margaret.dwyer@sympatico.ca,13785008,000000120853622,5,5,Everything was handled very expertly.  I hope that it all works out as I have been quoted. Thank you Tim,5
278041,28-OCT-11,27-OCT-11,Mariem,,fr,69.156.201.48,mikaelmicheline@sympatico.ca,13785650,000000120856715,3,3,Tenter de trouver des offres qui pourraient m'aider à diminuer ma facture au lieu de l'augmenter.,2
278042,28-OCT-11,25-OCT-11,Ajay,,fr,70.48.122.152,taxi221@sympatico.ca,13760896,000000120810419,4,5,,5
278043,28-OCT-11,27-OCT-11,Ibrahim,,fr,70.48.127.145,pierreaubut@sympatico.ca,13786982,000000120855509,4,2,,4
278044,28-OCT-11,24-OCT-11,Aika,,en,69.156.207.163,nat174@sympatico.ca,13743150,000000120757407,4,4,"SOME representives should explain  produts more clearly, and some times I can't even hear them the line connection is not good.",3
278045,28-OCT-11,27-OCT-11,Bob,,en,70.55.37.104,billmaggs@bell.net,13778354,000000120847386,5,4,"I was very happy with the customer care rep and found him to be very helpful in solving my problem. 

However, I am not pleased with the installer who originally installed my service. He did not give me any instruction on how to operate the e-mail feature on Bell. I feel he should have at least shown me how to get into the e-mail and shown me the features available. He just connected up the system and then left me on my own and as I am a senior and not savy with how the internet really works I was at a bit of a loss and had to fumble through it on my own. ",4
278046,28-OCT-11,20-OCT-11,Keerthi,,en,65.95.244.38,thecaffins@sympatico.ca,13707330,000000120674693,4,4,,4
278047,28-OCT-11,27-OCT-11,Giovanni,,en,65.95.114.132,shirley.trentowsky@sympatico.ca,13788662,000000120861622,4,5,Be able to know that there is an outage earlier to avoid going through steps to correct what could not be corrected.,5
278048,28-OCT-11,25-OCT-11,Bry,,en,50.101.36.163,dsirc@sympatico.ca,13750700,000000120789989,4,4,no,4
278049,28-OCT-11,25-OCT-11,Elmer,,en,76.64.151.103,coe1@sympatico.ca,13749620,000000120810652,5,4,Not had to wait so long for a tech.,5
278050,28-OCT-11,27-OCT-11,Venkatesh,,en,70.29.112.224,peggygemmell@sympatico.ca,13786826,000000120843887,5,5,,5
278051,28-OCT-11,27-OCT-11,Jacques,,fr,174.94.102.78,pierre.gilbert@bell.net,13786972,000000120842953,5,5,Tout a été fait,5
278052,28-OCT-11,27-OCT-11,Tine,,en,69.159.3.200,john.atkinson@sympatico.ca,13783120,000000120852229,5,4,easier access to reps,4
278053,28-OCT-11,27-OCT-11,Henry,,en,174.94.19.111,nqureshi@sympatico.ca,13786454,000000120854273,5,5,Too many passwords in your system.,4
278054,28-OCT-11,27-OCT-11,Raj,,en,76.69.151.141,aluiziorib@sympatico.ca,13777520,000000120862511,5,4,,5
276594,30-OCT-11,29-OCT-11,Lakshmi,,en,74.14.148.66,anon4@sympatico.ca,13804274,000000120899153,1,1,"Bell agent ID EX89829 confirmed in writing via email on 26Oct11 (transaction #B22S83B9) that a Technician would arrive between 8am & 5pm on 29Oct11 to install a new home phone jack.  When a Tech did not arrive & there was no call or email, we placed a call to Bell to enquire at shortly prior to  5pm 29Oct11.  A female Bell agent answered and we were first informed that the Tech was to have arrived at 4pm on 29Oct11; however, we were then placed on hold, following which we were told that we had the wrong date and that it was actually scheduled for 01Nov11 not 29Oct11.  We questioned this and were told that the correct date was 01Nov11 and that we were mistaken by thinking it was 29Oct11.  The call ended and I then printed off the 26Oct11 confirmation email and called Bell again as I was very concerned that it clearly seemed a Bell agent had lied to me.  The second Bell agent, who was male, apologized profusely but could not remedy the situation.  We requested to speak with a supervisor.  Instead he directed me to hang up, call again and press ""6"" to reach someone who could.  I called as directed and spoke with Joan (ID MZJAC) who was very patient and understanding as I attempted to explain that we never requested the date of 01Nov2011, we had written confirmation the correct date was 29Oct11 and that I was irate that a Bell agent had blatantly lied to me.  Joan repeatedly attempted to connect me with New Installation dep't but the line was busy.  Joan kept attempting to reach New Installation as we are only available on weekends and clearly 01Nov11 did not fall on a weekend.  Unfortunately, Joan could not get through by 6pm but was able to obtain approval from her supervisor to discount $30 from the pending new jack installation invoice.  Joan suggested I call back the following morning (Sun 30Oct11) and request to speak with New Installation dep't and confirmed that she both logged my complaint relating to my first call of 29Oct11 and documented the file that given the circumstances, I was requesting installation on Sun 30Oct11.  Therefore, I called back on the morning of Sun 30Oct11 and attempted to reach the New Installation dep't which was closed.  I called Customer Care and ironically reached Joan (MZJAC) again who recalled our previous dealings from the day prior.  Joan was able to reach New Installations but was told that today was already fully booked, as were both Sat & Sun of the following weekend.  Given that the installation was now being post-poned 1 wk, Joan requested and received her supervisor's authority to further reduce the pending fee another $30.  Joan continued to speak with New Installation and was able to secure an evening install scheduled for Mon 07Nov11 between 5pm - 9pm (C46107-660).  Further Joan noted on the file that our preference was for 6pm or lated, although we would make all attempts to be available by 5pm.

In summary, we would like Joan (MZJAC) to be highly and formally commended for her repeated and dedicated attempts to rectify the problem that she did not create.  Joan was very helpful and appears to have done everything within her authority level; however, this does not change the abhorrent treatment we received from the first Bell agent we spoke with on 29Oct11 and we continue to consider our options in logging a complaint with whatever Ombudsman office may be available.  

If Lakshmi was the second person we spoke with on 29Oct11, his role was rather brief and we have no concerns other than being a bit confused why we could not be transferred to Customer Care instead of hanging up and calling Bell again.

It would be greatly appreciated if we could please receive a formal reply to this survey.",1
276595,30-OCT-11,27-OCT-11,Mariem,,fr,70.24.235.243,pierre.leclair3@sympatico.ca,13786976,000000120848488,5,5,,5
276596,30-OCT-11,28-OCT-11,Eric,,en,74.14.18.6,irene.green@sympatico.ca,13795762,000000120873199,2,1,"Someone in your organization should have been able to fix the problem sooner. 
 
I've been without internet at night (between around 7 pm to 7 am) for 8 weeks and  after the phone call on October 28, my internet went down completely until today when the technician came to the house.  I've made numerous calls and followed telephone instructions on 2 occasions - almost 2 hours each time - had 2 previous technicians come to the house and finally the third technician, who came this morning, seems to have solved the problem.  The third technician, Peter, spent 2 hours here - up and down stairs from the basement to the 2nd floor (where computer is located) in and out of the house and seems to have solved the problem.  We were extremely pleased with his manner - he worked diligently - took all the garbage with him when he was finished and restored any items that were moved back to their original place.   He seemed to find the problem in short order, knew what he was doing, and then set about working to fix it (at least I hope it's fixed).  

The answer to the questions 1 - 4 are based on the October 28 and previous calls 
",
276597,30-OCT-11,29-OCT-11,Tejaswvi,,en,174.88.52.16,theimperialearl@sympatico.ca,13812214,000000120893198,5,4,,5
276598,30-OCT-11,27-OCT-11,Benjamin,,en,70.27.156.220,strakam@sympatico.ca,13789046,000000120859821,5,5,"price is always a concern, also offer streaming video like netflix could open bell to new customers",5
276599,30-OCT-11,29-OCT-11,Sylvie,,fr,64.228.85.169,manondo@sympatico.ca,13809150,000000120893483,5,5,Rien de plus,5
276600,30-OCT-11,29-OCT-11,Asma,,en,174.88.12.143,urge_to_excel@sympatico.ca,13812432,000000120895760,5,5,,5
276601,30-OCT-11,29-OCT-11,Kaitlin,,fr,76.65.100.65,serge.dutrieve@bell.net,13811574,000000120899614,1,,"Donné un réponse precise, et obtenir un dédommagement par rapport au préjudice subit.
",1
276602,30-OCT-11,28-OCT-11,Nikitha,,en,184.146.68.242,bedubedu@sympatico.ca,13791780,000000120880920,5,5,,5
276603,30-OCT-11,29-OCT-11,Amir,,fr,184.145.254.170,lballeux@sympatico.ca,13808650,000000120902251,3,2,"HIER J'ÉTAIS SATISFAITE,MAIS EN OUVRANT MON ORDI CESOIR,JE LE SUIS MOINS,CAR j'AI D'AUTRES PROBLÈMES,DONT JE  DOIS COMMNUBIQUER AVEC VOUS DEMAIN,EN ESPÉRANT QUE J'AURAI QUELQU'UN D'ICI",4
276604,30-OCT-11,26-OCT-11,Alex,,en,64.229.22.102,ghent7@sympatico.ca,13767287,000000120815642,5,4,,3
276605,30-OCT-11,27-OCT-11,Porushotham,,en,74.198.87.69,woodsend_blenheim@bell.net,13790152,000000120858885,1,1,you could have connected my internet for me instead of telling me the line was not ready and would not be connected till 31st October by midnight.,2
276606,30-OCT-11,28-OCT-11,Tyler,,en,174.91.60.58,bdsd@sympatico.ca,13791756,000000120886375,5,5,,5
276607,30-OCT-11,28-OCT-11,Erick,,en,174.91.60.58,bdsd@sympatico.ca,13791758,000000120885384,5,5,,5
276608,30-OCT-11,28-OCT-11,Tyler,,en,70.29.5.43,jsidney@sympatico.ca,13796866,000000120886761,3,1,"When transferring customer to another department, don't disconnect them.",2
276609,31-OCT-11,30-OCT-11,Harathi,,en,67.71.140.177,abmorr54@sympatico.ca,13813050,000000120908415,4,4,Better english,4
277068,29-OCT-11,28-OCT-11,Francis,,en,70.52.231.81,blgarrett@bell.net,13792012,000000120866271,4,4,Not have to speak to 3 different depts before my problem could be resolved. ,4
277069,29-OCT-11,28-OCT-11,Edward,,en,70.31.61.206,t__cowan@sympatico.ca,13802484,000000120866849,4,4,"I am waiting to see if my internet can finally become reliable,",4
277070,29-OCT-11,28-OCT-11,Rod,,en,174.89.176.203,hhmitchell@sympatico.ca,13795542,000000120879539,1,1,"The one thing you could have done was fix the problem. 

The system worked perfectly for 18 months until three days ago, with my three mail accounts.  Yesterday the tech said the problem was the other two accounts.  Why suddenly did they not work?  He didn't know.  He said to remove the other two accounts.  I did.  No change.  Sympatico still doesn't work.  

Help is not help when you do not help. 

Service is not service when you blame problems on others. 

Very frustrating. 
",1
277071,29-OCT-11,28-OCT-11,Jose,,en,174.91.231.60,kjshanahan@sympatico.ca,13797404,000000120873167,3,3,took a long time,4
277072,29-OCT-11,28-OCT-11,Emmanuelle,,fr,174.88.117.167,angers64@sympatico.ca,13791276,000000120877027,4,4,,4
277073,29-OCT-11,28-OCT-11,Christina,,en,50.101.221.209,saragrimes@sympatico.ca,13801668,000000120881844,5,5,"the first person i talked to I couldn,t understand a word he was saying then he put me through to promotions person and she was great having to talked to someone outside of Canada is a horrible thing ",5
277074,29-OCT-11,27-OCT-11,Orlando,,en,70.26.144.152,fsakaluk@sympatico.ca,13781156,000000120847807,4,4,"service was good coming back monday to
ckeck it again. good service",5
277075,29-OCT-11,28-OCT-11,Karen,,en,69.156.51.112,afcameron@sympatico.ca,13790880,000000120873706,5,5,experience was fine,5
277076,29-OCT-11,28-OCT-11,Mohamed Amine,,fr,65.94.3.76,hugoh@bell.net,13795642,000000120879291,5,5,,5
277077,29-OCT-11,21-OCT-11,Karishma,,en,64.231.2.42,bellis1@sympatico.ca,13709776,000000120721873,5,5,nothing,5
277078,29-OCT-11,28-OCT-11,Philip,,en,184.144.73.100,ron.maureen@sympatico.ca,13801258,000000120884207,5,5,,5
277079,29-OCT-11,23-OCT-11,Cindy,,en,216.16.243.158,noeleen.pallai@sympatico.ca,13733372,000000120746626,1,1,"I have the netgear hub and my a/c was set up wrong through bell. They suspended my internet service but on my bill it clearly states that I pay for internet so I was of course under the impression I was paying it but in fact I was still being charged for dialup that they did not cancel after I asked for it to be cancelled. It took 3 1\2 hours and 12 people to sort this out. I was laughed at when I started crying from frustration and every person made me feel like a deadbeat. This was bell's mistake not mine and I want an apology! There was a bill emailed to me but I did not pay much attention since it said bell on it and I thought I had a hard copy! But that was the netgear bill.Who would set things up so that someone gets two bills???? And not even cancel my dialup. Unbelievable. I was mocked, spoken down to and laughed at... NICE!!!! Every dept I was transferred to had a different story. What a joke! As soon as I can find a different provider for everything I am changing! You screwed me pretty good this time. Thanks!!!!

Noeleen Pallai",1
277080,29-OCT-11,23-OCT-11,Rajni,,en,216.16.243.158,noeleen.pallai@sympatico.ca,13733374,000000120746539,1,1,,1
277081,29-OCT-11,27-OCT-11,Jihene,,fr,65.94.208.56,paulbeaudet@bell.net,13786754,000000120847526,5,5,,5
277082,29-OCT-11,28-OCT-11,Orlando,,en,184.144.25.198,tmuraca@sympatico.ca,13802790,000000120883008,4,5,"given a time, not a 6:hour window.",4
277083,29-OCT-11,28-OCT-11,Melvin,,en,65.95.110.34,sklange@sympatico.ca,13802042,000000120869057,5,5,,4
277084,29-OCT-11,27-OCT-11,Emylie,,fr,74.14.206.249,claude6@bell.net,13779218,000000120854342,5,5,,5
277085,29-OCT-11,28-OCT-11,Bob,,en,174.95.136.56,bmacdonald@bell.net,13792030,000000120871163,3,3,,4
277086,29-OCT-11,24-OCT-11,Rahma,,fr,184.145.253.247,fleurette_74@bell.net,13738964,000000120763231,5,5,,5
277087,29-OCT-11,27-OCT-11,Prem,,en,74.14.45.158,leafs0017@sympatico.ca,13784098,000000120846337,5,5,,5
277088,30-OCT-11,29-OCT-11,William,,en,76.69.7.24,rncingles@sympatico.ca,13811128,000000120894588,3,3,"William put me on hold, and I waited a considerable period to reach the next person (Linda). When she picked up, she indicated that he had NOT remains don the line and explained any of the details of my inquiry - merely forwarded to the other department (work load or talent?).",3
277089,30-OCT-11,17-OCT-11,Sudheer,,en,184.147.18.244,terrymaw@sympatico.ca,13662308,000000120617251,5,5,,5
277090,30-OCT-11,29-OCT-11,Sana,,fr,184.144.236.234,florenced@bell.net,13806508,000000120887663,4,4,"non 
car  c'est mon  manque  D' expérience",4
277091,30-OCT-11,29-OCT-11,Hugo,,en,76.69.137.145,garneau2@sympatico.ca,13806720,000000120900058,4,4,"Well, he connected to my computer and checked my settings (they were OK). And then he found out that Bell had problems with email in my area code. He could have check that first.",4
277092,30-OCT-11,29-OCT-11,Gilbert,,en,184.147.231.229,jdouglas_4@sympatico.ca,13807650,000000120899722,5,5,,5
277093,30-OCT-11,29-OCT-11,Mary ruksana,,en,69.158.88.160,dundas189@sympatico.ca,13806106,000000120894565,1,1,"fixed the problem...but no such luck..used to have 5 bars now have 2, downloads that used to take half an hour now take 24 hours...service is awful since the replacement router has been installed..if this can not be resolved I will be finding another internet service",1
277094,30-OCT-11,27-OCT-11,Brahim,,fr,70.29.150.101,richard.bastien2@sympatico.ca,13787600,000000120862437,4,4,,5
277095,30-OCT-11,29-OCT-11,Sunhith,,en,74.14.20.53,marilyn1939@bell.net,13809318,000000120896215,4,4,I had a little difficulty understanding due to his accent.,5
277096,30-OCT-11,29-OCT-11,Nadim,,en,76.65.143.242,diane-vaillancourt@sympatico.ca,13805878,000000120896137,4,4,"I already have phone & dsl internet & I'm signing up for phone & fibe internet & fibe tv. I was hoping for only 1 visit from technician to install both fibe services, but was told this is impossible. I can't even order fibe tv until fibe internet is installed. So it would be nice if you could coordinate these services to make installation faster & simpler for customer. NOTE: I do not like being asked to answer surveys, especially when it's a recording on the phone. I will call you when something is not right.",3
277097,30-OCT-11,29-OCT-11,Marc,,fr,70.48.27.202,michel.godere@sympatico.ca,13809662,000000120891178,5,5,,4
277098,30-OCT-11,26-OCT-11,Partha,,en,174.91.9.236,sharon.bedard@sympatico.ca,13774814,000000120831394,5,5,,5
277099,30-OCT-11,29-OCT-11,Oussema,,fr,69.156.202.141,pchateauneuf@bell.net,13810541,000000120900734,5,5,non,5
277100,30-OCT-11,29-OCT-11,Brenda,,en,64.228.149.226,hughes88@sympatico.ca,13807292,000000120898879,5,4,there was a bit of a language barrier that made communication a little difficult,4
277101,30-OCT-11,29-OCT-11,Orlando,,en,70.51.56.122,diane.dowser@sympatico.ca,13805882,000000120899442,5,4,"nothing, all was fine;
thanks Orlando",5
277102,30-OCT-11,28-OCT-11,Sumithra,,en,70.24.9.114,djraw@sympatico.ca,13793728,000000120862904,5,5,Nothing Bell is the best.,5
277593,31-OCT-11,28-OCT-11,Wafa,,fr,67.68.213.133,beaudry.johanne@sympatico.ca,13791772,000000120874479,2,,"Cela dépendra de mes prochains comptes de chez vous. Nous avons jamais dépassé le temps d'internet auquel nous avons droit et tout à coup sur mon compte du mois d'octobre on me dit que nous avons dépassé. Je pense qu'on s'est fait pirater.  Est-ce-que c'est vraiment sécuritaire un modem sans fil...j'ai un doute.

   ",3
277594,31-OCT-11,30-OCT-11,Ashfaq,,en,65.93.109.240,jetsz@sympatico.ca,13815852,000000120907174,4,4,,5
277595,31-OCT-11,30-OCT-11,Eugine,,en,76.65.23.153,sarajoskelman@sympatico.ca,13818608,000000120912667,5,3,stayed with  me to be sure  that I succeeded,2
277596,31-OCT-11,30-OCT-11,Lamia,,fr,70.30.181.185,stephane.groleau@sympatico.ca,13818950,000000120908843,2,1,"J'ai un problème depuis 3 jours, mon courriel est bloqué.  J'ai contacté Microsoft tel que suggéré dans le message. 2 jours plus tard n'ayant aucun suivi j'ai contacté votre service de clavardage.  On m'a indiqué qu'il ne pouvait rien faire et que je devais attendre Microsoft.  3 jours plus tard Microsoft me répond poue me dire de contacter l'assistance de Sympatico, ce que j'ai fait hier.  On m'a dit qu'ils s'en occuperait mais que ça pourrait prendre jusqu'a 72 heures de plus.  Ma question, pourquoi la première fois on m'a dit qu'ils ne pouvaient rien faire pour ensuite me dire qu'ils transférait ma demande ailleurs, et secondo pourquoi c'est si long.  Je paie pour un service internet (incluant un service de courriel) et je ne peux pas l'utiliser depuis 3 jours et ça risque d'être la même chose d'ici 72 heures.  Quand j'ai demandé si je serais dédommagé pour cette privation de service, on a eu le culot de me répondre non.  En plus comme je n'ai pas de cellulaire, il semblerait que c'est encore plus long.  Je comprends donc que n'ayant pas de cellulaire, je me trouve pénalisé.  Je dois dire que ça ce m'encourage pas a continuer d'utiliser une adresse sympatico, hotmail ou live avec cette mésaventure.
J'espère que mes commentaires seront pris en considération et que mon problème sera résolu rapidement.",
277597,31-OCT-11,30-OCT-11,Thorat,,en,70.49.5.146,chrisandlinds@sympatico.ca,13814070,000000120911223,4,4,,3
277598,31-OCT-11,30-OCT-11,Aymen,,fr,65.94.77.48,charetlu@sympatico.ca,13814026,000000120908295,3,1,"Résoudre le problème: après avoir parlé à un premier technicien qui m'a transféré à un second conseiller, le problème n'a pas toujours été résolu. On doit m'envoyer un troisième technicien. Les deux techniciens à qui j'ai parlé ont été courtois et patients. Par contre, on ne m'a pas donné de numéro d'appel pour fin de référence. Le second technicien ne savait pas de quoi il s'agit.",
277599,31-OCT-11,30-OCT-11,Divya,,en,64.231.114.7,omanphilbin@sympatico.ca,13817684,000000120906915,5,5,,5
277600,31-OCT-11,30-OCT-11,Orlando,,en,64.231.206.166,thelaytons@sympatico.ca,13819150,000000120904163,3,3,N/A,3
277601,31-OCT-11,30-OCT-11,Hayett,,fr,69.159.155.74,jeanyves_delisle2@sympatico.ca,13815810,000000120904907,4,5,"Envoyer par Email les principaux points du  
nouveau forfait.",4
277602,31-OCT-11,30-OCT-11,Arbi,,fr,184.145.215.160,rg520@sympatico.ca,13818218,000000120910932,2,1,Le problème de réception de courrier n'a pas été résolu,4
277603,31-OCT-11,29-OCT-11,Padala,,en,69.159.6.110,davidhare16@sympatico.ca,13805700,000000120894871,5,3,"The rectification of our internets service was good.  However, I was VERY angry to hear that we have been paying for high speed service for >7 years and have not been receiving that service due to telephone lines in our area.  Bell has stolen from us ~$2000!  Bell will only reimburse $120.  I will be looking for another internet service provider.",1
277604,31-OCT-11,30-OCT-11,Zulfiquar,,en,67.71.10.135,rlgreer@sympatico.ca,13818296,000000120910093,5,5,all was good,4
277605,31-OCT-11,30-OCT-11,William,,en,76.69.29.82,r.a.beanie@sympatico.ca,13818046,000000120912771,5,5,,5
277606,31-OCT-11,30-OCT-11,Hema,,en,69.157.123.21,rshepherd@sympatico.ca,13818470,000000120903291,5,5,"Absolutely nothing - other than reducing my ""wait time"" until an ""agent"" became available!",5
277607,31-OCT-11,30-OCT-11,Manel,,fr,67.68.219.54,falco.fortin@sympatico.ca,13814836,000000120905130,1,2,bon département avec les vrais informations et solutions ............. no. de confirmation sert à quoi?????,
277608,31-OCT-11,30-OCT-11,June,,en,174.88.27.113,sheila.whaley@sympatico.ca,13818742,000000120904019,1,1,Helped me.,1
277609,31-OCT-11,28-OCT-11,Nagender,,en,74.14.238.122,edgolem@sympatico.ca,13794072,000000120886569,1,1,They told me that they would call back that evening and they did not.  When I phoned the next day they said someone would arrive by 5:30pm.  Well after 5:30 they phoned to say that they would not be coming and wanted to make an appointment for the next day (today).  Really wonder whether or not they will show up.  Wondering if I will be reimbursed for the two to three days of service that I have not had.,3
277610,31-OCT-11,28-OCT-11,Gavin,,en,70.48.217.206,ron.hilton@sympatico.ca,13801254,000000120882427,5,5,,5
277611,31-OCT-11,30-OCT-11,Ayesha,,en,204.101.237.195,davemooney@bell.net,13814318,000000120904309,3,,Listen to your customer. I had a very simple request but it seemed she was reading from a script,3
277612,31-OCT-11,30-OCT-11,Melvin,,en,70.51.209.32,fisher.dave@sympatico.ca,13814918,000000120907561,5,5,NOthing,4
277613,31-OCT-11,30-OCT-11,Sayeeduddin,,en,64.231.48.6,estevenson@sympatico.ca,13814784,000000120907253,2,,They said they would call back within two hours and they didn't.,2
277614,31-OCT-11,27-OCT-11,Alejandro,,en,76.71.53.39,bglass@sympatico.ca,13778292,000000120851664,5,5,My phone got cut off  but we did reconnect to complete the intsalling of my modem.,4
277615,28-OCT-11,25-OCT-11,Porushotham,,en,184.146.112.142,tbudhu@sympatico.ca,13760906,000000120802401,5,5,,5
277616,28-OCT-11,26-OCT-11,Nasra,,en,216.209.117.91,f.mccaughey@sympatico.ca,13766630,000000120827735,2,1,"While many people have been trying for two months now to upgrade me to Fibe 6, while allowing me to keep my e-mail address, no one has been able so far to achieve this. The current blockage is a release order (which takes a few minutes to perform, and which normally is done within two working days of a request) has been delayed for a week now without any explanation to me. While I realise there may be a valid reason for the delays, providing the customer with an explanation and a due date to which all departments are committed, would be much appreciated.
",2
277617,28-OCT-11,27-OCT-11,Melvin,,en,65.92.99.108,mariaobe@sympatico.ca,13785036,000000120838715,5,5,"Overall the Bell/Sympatico services are friendly,efficient, and fast. However, just to mention, my current problem occurred because some readjustments of the wires were missing after installing the TV service in the building.",5
277618,28-OCT-11,27-OCT-11,Natalia,,en,64.231.248.174,nanmac2@sympatico.ca,13786192,000000120848978,4,4,,4
278055,28-OCT-11,27-OCT-11,Moses,,en,50.101.142.48,gormae@sympatico.ca,13781674,000000120862459,2,1,More knowledgeable technician,3
278056,29-OCT-11,28-OCT-11,Edwitch,,fr,70.29.250.161,jup.62@sympatico.ca,13796982,000000120864123,5,5,Un gros merci à Michel pour son écoute ainsi que sa patience.,5
278057,29-OCT-11,27-OCT-11,Iris,,en,69.159.26.77,jimkleinfamily@sympatico.ca,13782890,000000120839453,1,1,"Tell your operator to not simply look for reasons  why you cannot help the subscriber.  It was particularly galling that the operator also tried to sell me satellite TV service, specifically competing with my current carrier.  This served to remind me that Cogeco will come to my house if needed to resolve any problem.  It makes me wonder if Cogeco would be similarly helpful in resolving internet problems",2
278058,29-OCT-11,28-OCT-11,Abinash,,en,70.52.219.158,allen12td@sympatico.ca,13791074,000000120877205,5,5,"Actually, nothing, Abinash was so helpful, knowledgeable and hooked our e-mail up with no problem. He was great.
Thanks to him the service you provide.",5
278059,29-OCT-11,28-OCT-11,Amelia,,en,67.70.199.96,samken@sympatico.ca,13801592,000000120871436,5,5,All was done,5
278060,29-OCT-11,28-OCT-11,Marco,,en,70.27.100.71,johnmcfunrasn@sympatico.ca,13796688,000000120876673,4,4,"I do not know how to set up a password security for my wireless internet service...it says that I don't have secure wireless but the tech said I did and not necessary to resolve so I'm left confused....computer says one thing and tech says another ???? but the SEND EMAILS solution has been resolved satisfactorily...it is amazing to me that we can cannot keep the TECH jobs at home in our country......great guy, good service but we should employ those who have expertise and need a job in our country, don't you think !!!",4
278061,29-OCT-11,28-OCT-11,Budala,,fr,70.53.144.159,vernon.melanson@sympatico.ca,13803088,000000120863135,5,,,5
278062,29-OCT-11,28-OCT-11,Hency,,en,70.48.2.151,krkfld@sympatico.ca,13797464,000000120864140,5,5,,5
278063,29-OCT-11,28-OCT-11,Insaf,,fr,70.29.219.178,richardlabonte_7@sympatico.ca,13801004,000000120877469,5,,Arrèter de m'envoyer des lettres me disant que j'ai un moderm que je n'ai pas si je l'avais sa ferais longtemps qu'il serais parti sa fais quatre téléphone que je fais à se sujet ,3
278064,29-OCT-11,28-OCT-11,Stephan,,en,70.31.27.124,j_macdonald82@sympatico.ca,13795886,000000120877120,5,4,,4
278065,29-OCT-11,28-OCT-11,Ermany,,en,184.144.111.107,pzuest@sympatico.ca,13800632,000000120886163,4,2,Nothing except solve the problem,3
278066,29-OCT-11,28-OCT-11,Wafa,,fr,76.67.181.29,pelleal@sympatico.ca,13800326,000000120866374,5,5,,5
278067,29-OCT-11,28-OCT-11,Nora,,en,76.67.26.107,kenlynn59@sympatico.ca,13797264,000000120864338,5,5,"nothing, I even had an english speaking person I could understand.",5
278068,29-OCT-11,28-OCT-11,Tarek,,fr,70.30.190.30,doublecoeur@sympatico.ca,13793874,000000120883927,5,5,Tout a été parfait.,5
278069,29-OCT-11,28-OCT-11,Justin,,en,76.69.67.146,stephenpitcher@sympatico.ca,13802290,000000120876883,5,4,"Nothing at the time, Justin was very helpful.  It remains to be seen if changes follow as discussed.",4
278070,29-OCT-11,28-OCT-11,Tarek,,fr,65.92.141.35,jlemay09@sympatico.ca,13796506,000000120874142,5,5,"Pas grand chose. La personne qui m'a servi a ete cordiale, serviable, agreable et tres patiente et m'a explique tres bien le probleme de piratage de mon adresse. Chic type avec de bonnes connaissances.",5
278071,29-OCT-11,28-OCT-11,Crystal,,en,70.27.157.243,milazzo@sympatico.ca,13799236,000000120877680,5,5," Existing Bell customers are not aware if there are any new product promotions they can take advantage of. 
 Crystal addressed all my questions & concerns very professionally. One the most important issues to me was, she would follow-up to properly close this transaction. Excellent!!",5
278072,29-OCT-11,28-OCT-11,Jacqueline,,en,74.198.164.166,jonathan.albert004@sympatico.ca,13796736,000000120886412,5,5,,5
278073,29-OCT-11,28-OCT-11,Chiheb,,fr,70.30.183.102,nathalie.douville@bell.net,13799694,000000120871022,3,3,"Je ne comprend pas pourquoi j'ai eu un appel automatisé de Bell me disant qu'ils allaient venir avec tout l'équipement nécessaire (modem, etc) alors que l'installation est déjà faite depuis 1 semaine... j'ai encore dû passer 1/2 heure avec un agent de Bell pour qu'il comprenne finalement que tout ce que je voulais était que personne ne devait se déranger car tout était déjà ok... cela me rappelle pourquoi j'avais changé de compagnie il y a juste un an de cela!",2
278074,29-OCT-11,28-OCT-11,Brenda,,en,68.171.231.80,rsjelacic@sympatico.ca,13801376,000000120886378,2,1,Was not impressed wirth the diagnosis of my problem. If the problem turns out to be thje whole modem and not just the power saource as diahgnosed I will swirch providers due to the large inconveniance of having no internet for close to 2 weeks,1
278075,29-OCT-11,28-OCT-11,Cheryl,,en,65.94.197.166,cmschmidt@sympatico.ca,13792934,000000120876850,5,5,The wait for a representative was a little long.,5
278076,29-OCT-11,28-OCT-11,Cheryl,,en,65.94.197.166,cmschmidt@sympatico.ca,13792936,000000120875616,5,5,nothing,5
278077,29-OCT-11,28-OCT-11,Romy,,en,70.50.195.198,orlichsmdc@sympatico.ca,13800038,000000120879234,5,4,Nothing I can think of,5
278078,29-OCT-11,26-OCT-11,Mauricio,,fr,50.100.120.144,diane.milot2@sympatico.ca,13765738,000000120828636,5,5,,5
278079,29-OCT-11,26-OCT-11,Khaled,,fr,50.100.120.144,diane.milot2@sympatico.ca,13765742,000000120829205,5,5,,5
278080,29-OCT-11,28-OCT-11,Timmy,,en,184.147.184.192,harold.sager@sympatico.ca,13795400,000000120875881,4,4,"put people on you can understand
the last person was very good and very helpful",3
278081,29-OCT-11,28-OCT-11,Veerapuram,,en,70.29.20.223,mpavey@sympatico.ca,13799470,000000120886784,5,5,,5
278082,29-OCT-11,02-OCT-11,Naim,,fr,65.94.4.87,jan.delo@sympatico.ca,13479566,000000120288220,5,5,,5
278083,29-OCT-11,26-OCT-11,Melvin,,en,65.92.12.189,d.b.jones@sympatico.ca,13765136,000000120814533,5,5,,4
278084,29-OCT-11,28-OCT-11,Omar,,en,174.94.26.6,mdrul@sympatico.ca,13798952,000000120875524,5,5,,5
278085,29-OCT-11,28-OCT-11,Seifeddine,,fr,76.67.169.109,big.gilbert@sympatico.ca,13791922,000000120866006,5,5,,5
278086,29-OCT-11,28-OCT-11,Ahmed,,fr,76.67.169.109,big.gilbert@sympatico.ca,13791924,000000120866823,5,5,,5
278087,29-OCT-11,28-OCT-11,Mohamed Amine,,fr,74.15.232.213,marog39@sympatico.ca,13798702,000000120866455,4,4,aucun,3
278088,29-OCT-11,28-OCT-11,Mohamed,,fr,74.15.232.213,marog39@sympatico.ca,13798704,000000120865970,3,2,quand on  telephone pour une raison precise qu'il arrete de vouloir me vendre quelque chose,2
278089,28-OCT-11,27-OCT-11,Med Taher,,fr,184.146.253.220,jeancote2@bell.net,13782708,000000120843846,4,5,"Une seule petite chose agaçante, quand tu as le téléphonne, le clavier la souris, ect.. J'ai été obligé de faire répéter souvent. Son du télép. faible moi peut-être un peut ''sourd''? lui parle un peut trop vite....Mais on sans est sotis très bien, Merci",4
276610,31-OCT-11,28-OCT-11,Priyanka,,en,207.164.79.121,manga@sympatico.ca,13798418,000000120884781,1,1,"Make 
My Internet work",2
276611,31-OCT-11,28-OCT-11,Ajay,,en,74.15.149.231,cecile38@sympatico.ca,13792578,000000120885072,4,4,,4
276612,31-OCT-11,23-OCT-11,Mohammed,,en,174.112.56.234,aramirez@sympatico.ca,13722796,000000120742992,1,1,It was a fiasco and headache,1
276613,31-OCT-11,30-OCT-11,Ayoub,,fr,174.88.159.91,lanthier.leberre@sympatico.ca,13816418,000000120912756,5,5,"non, excellent service et technicien efficace",5
276614,31-OCT-11,26-OCT-11,Partha,,en,70.51.254.163,jfr.scheepmaker@sympatico.ca,13768762,000000120825939,5,4,,5
276615,31-OCT-11,30-OCT-11,Porushotham,,en,70.51.114.221,scott_perks@sympatico.ca,13818656,000000120908661,4,3,,4
276616,31-OCT-11,30-OCT-11,Salvador,,en,70.51.114.221,scott_perks@sympatico.ca,13818658,000000120904799,5,3,,4
276617,31-OCT-11,30-OCT-11,Hassen,,fr,65.92.249.103,patrickcote69@sympatico.ca,13817796,000000120908596,5,5,rien,4
276618,31-OCT-11,25-OCT-11,Roy,,en,65.92.76.54,w.wellman@sympatico.ca,13761678,000000120792863,3,4,Not increased the cost of my internet,3
276619,31-OCT-11,30-OCT-11,Rehana,,en,76.69.138.38,jg.marshall@sympatico.ca,13815858,000000120905947,5,5,"When I first enquired to Bell for help on the phone, I said it was a technical problem and I was given a website address to access - which I couldn't access.  I spent a day trying to deal with the problem through other avenues.  When I called Bell back to change my email account, I explained the problem and they put me through to a technical rep. who then helped me solve the problem.  I would have liked to have reached the technical rep. the first time I called.",4
276620,31-OCT-11,28-OCT-11,Chenrup,,en,65.93.90.118,cheryl.kee@sympatico.ca,13792700,000000120886564,5,5,the time frame for me to be available was noon-6 pm which was along time & there was no advance call to say he was coming but I was patient,5
276621,31-OCT-11,30-OCT-11,Michael,,fr,69.156.17.156,leaplante@sympatico.ca,13816466,000000120908345,3,4,"Oui ma demande a été résolue mais malheureusement seulement 20 minutes car là à chaque fois qu'on a un appel téléphonique nous n'avons plus l'internet à l'ordi.  Un message de Bell nous informe des filtres à avoir et nous montrent le savoir-faire.  Je compte sur les filtres que je dois recevoir d'ici deux semaines de la part de Bell suite à mon appel téléphonique.  Et tout cela car j'ai décidé de changer mon téléphone en haut (car mon ordi est au sous-sol).  Donc malheureusement, j'ai condamné mon téléphone en bas pour l'instant car mon besoin d'avoir l'internet à mon ordi c'est ma priorité...   Donc à suivre pour avoir un deuxième téléphone au sous-sol...   Quelque part c'est décevant car j'avais un bon service avant et là malheureusement j'ai un manque...     Je recommanderais Bell lorsque j'aurais deux téléphones ( un en bas et un en haut ) sans manquer l'internet à l'ordi ( en bas) !",3
276622,31-OCT-11,30-OCT-11,Sarra,,fr,70.31.238.169,hubert.deneault@sympatico.ca,13815500,000000120910152,5,5,,5
276623,31-OCT-11,27-OCT-11,Gavin,,en,70.51.226.54,ajarvine@sympatico.ca,13777370,000000120858561,5,4,,5
276624,31-OCT-11,28-OCT-11,Karla,,en,184.146.134.7,idadisha@sympatico.ca,13795704,000000120883873,3,1,should have fixed the problem when we called Oct 26/11. Instead you sent another tech Oct 28 and fixed one problem by creating another. We had no phone service for 3 days and no internet from Friday afternoon til Sunday morning.,1
276625,31-OCT-11,30-OCT-11,Oscar,,en,69.158.101.179,diana.hugh@sympatico.ca,13814460,000000120911886,5,5,,5
276626,31-OCT-11,29-OCT-11,Habib,,fr,70.24.199.31,jfasselin@sympatico.ca,13807772,000000120902895,4,5,???,5
276627,31-OCT-11,30-OCT-11,Nizar,,en,76.65.90.3,colitto@bell.net,13814182,000000120905504,5,5,,5
276628,31-OCT-11,24-OCT-11,Marc,,en,74.14.65.71,james.collver@sympatico.ca,13740226,000000120768715,5,4,"I needed a new modem which came very quickly. I was pleased with the fast service. I read all the instructions and installed it after work however I was not able to get it working. After hours of frustration i realized that one digget was missing from WEP # there were only 25 diggets. The next morning I called and got new 10 digget pass code and all was well, finally!!! The modem works great, very happy with it. Too bad someone cut off the number and kept me up half the night.",5
276629,31-OCT-11,26-OCT-11,Cesar,,en,70.26.48.246,rrmercier@sympatico.ca,13774274,000000120830558,4,4,"They could have told me that they did not need to come to my home to change the system.  I wasted a holliday day waiting for a technician who was supposed to come between noon and 5, but I found out when I called at 5:30 that the call had been cancelled because it was not necessary.  Someone shoyuld have told me so that I would not have waited, nailed to the house, for the visit that would never come!!  I was angry anmd upset!!",3
276630,31-OCT-11,30-OCT-11,Sannie Lou,,en,76.69.6.87,carolynveronica@sympatico.ca,13813948,000000120906535,4,1,,5
276631,31-OCT-11,30-OCT-11,Josue,,en,70.54.112.167,sfiore@bell.net,13818698,000000120904869,5,5,,5
276632,31-OCT-11,30-OCT-11,Marco,,fr,67.68.89.253,luc.migneault@sympatico.ca,13816672,000000120907573,5,5,,5
276633,31-OCT-11,27-OCT-11,Manuel,,en,70.24.205.214,erskine_simons@sympatico.ca,13780718,000000120838609,2,2,"Listen to really understand the problem before galloping of to find a solution.
I still now have to call again because the problem is not resolved",2
276634,31-OCT-11,29-OCT-11,Malek,,fr,70.49.76.162,bdard_515@sympatico.ca,13804532,000000120899202,5,4,,5
276635,31-OCT-11,28-OCT-11,Sonia,,en,184.146.66.197,linksduo@bell.net,13797898,000000120883820,4,2,I was asked if my neighbors had internet and if I could go plug in to see if I would get kicked out. This is a no-no. I pay Bell for my internet service. If I have to go to my neighbors and plug into Rogers then I may as well get Rogers.,3
276636,31-OCT-11,29-OCT-11,Mouna,,fr,70.55.177.104,cljoseph2@sympatico.ca,13805370,000000120890852,5,5,non,5
276637,31-OCT-11,30-OCT-11,Shinoj,,en,99.233.52.240,bradleyfauteux@sympatico.ca,13813766,000000120907361,5,5,"Nothing....he was very patient and very thorough, resolving the modem issues I was having very quickly but ensuring understanding so I could o back and fix things myself if the issues resurfaced....fantastic customer service. ",5
276638,31-OCT-11,29-OCT-11,Justin,,en,184.146.101.122,cgtronix@sympatico.ca,13805140,000000120899930,4,4,Very satisfied.,4
276639,31-OCT-11,29-SEP-11,Obaidullah,,en,76.64.141.223,blanchesavage@sympatico.ca,13440892,000000120221483,5,5,My request and concern was resolved in a satisfactory manner. No suggestion for improvement for this information at this time thank you,5
276640,31-OCT-11,27-OCT-11,Twinx,,en,64.231.155.136,weeble30876@sympatico.ca,13790044,000000120858924,5,5,I can't see how the representative could of done a better job,5
276641,30-OCT-11,28-OCT-11,Maileen,,en,64.229.134.62,stevenfox@sympatico.ca,13802318,000000120875239,3,2,,4
276642,30-OCT-11,29-OCT-11,Sam,,en,207.164.79.1,jackeggenberger@sympatico.ca,13807476,000000120887654,5,4,,4
277103,30-OCT-11,24-SEP-11,Frank,,en,174.93.85.27,extance@sympatico.ca,13381914,000000120121284,5,5,great service,5
277104,01-NOV-11,29-OCT-11,Gayathri,,en,76.69.139.148,annkedwell@sympatico.ca,13804270,000000120889623,5,4,it appears the situation is resolved....complements to your Bell staff especially Arun,5
277105,01-NOV-11,30-OCT-11,Alexandra,,en,70.51.208.252,gordruntz@sympatico.ca,13815266,000000120912974,5,5,,5
277106,01-NOV-11,28-OCT-11,Lor,,en,69.158.121.103,florence.goldenberg@sympatico.ca,13794552,000000120867523,5,5,,5
277107,01-NOV-11,30-OCT-11,Daniel,,en,184.144.168.172,k___papas_5@sympatico.ca,13816156,000000120906979,5,3,"i phoned on sept15 to get my phone reactivated,they made appointment for oct 21.between 8 and 12.phoned at11.30 to see what was happening,he told me the guy would be coming.phoned at 1.15 and was told that that were they couldn,t my phone number from rogers yet.sent a guy saturday the guy couldn,t find my line on the pole. they sent a guy on sunday,he managed to find the line but was told that they didn,t get my number transfered yet.got the phone sunday night but lost my internet connection.phoned sunday night the guy told me to phone bell telephone  in the morning phoned bell telephone the women told me i would get my service running by tuesday 5 pm.still no service. phoned tuesday night the guy told me that they assigned a wrong number.phoned wednesday the guy told me i had a dry lope and that it was going to be fixed by friday. friday the problem was not fixed. phoned saturday was told that he was going to send it to his superviser.phoned sunday talked to me.DANIEL, he guided me in what to do and he fixed the problem.also gave me 2 weeks credit.he was very helpful.as far as i,m concerned i lost 3 days of my time waiting for the technitions to show up,never mind the 17 different phone calls i had to make,along with all that FRUSTATION.i,m defenitely not happy with customer service,they didn,t seem to know what was going on and how to fix the problem,it is insane to have to wait for 7 days and 17 phone calls later to fix a problem.once my contract has exipred i will NOT be renewing it and i will NOT RECOMMEND it to any one based on my expirence.
                thank you to take the time to ask. hope that helps you to know how to improve your service
                          kosta papas
 ",1
277108,01-NOV-11,28-OCT-11,Karen,,en,70.26.176.57,bruce.coley@sympatico.ca,13792226,000000120863427,1,3,"communicate! You arbitrarily enrolled me in a plan I didn't request,then ""cancelled"" my internet service and replaced it (I think)with a ""bundling"" of telephone and internet costs - leaving me with a number of questions.When is this effective?Is there a new account number?What is it?How will I be billed?I do NOT want an automated withdrawl using my credit card.I want to pay my bills at my discretion,not yours.
  Since the new plan mentioned above seems to be beneficial to me I will accept it.
   Bruce Coley",2
277109,01-NOV-11,31-OCT-11,Stephen,,en,67.71.60.58,richardamartin@bell.net,13827546,000000120923372,4,4,cant think of any,5
277110,01-NOV-11,31-OCT-11,Hedi,,fr,70.49.70.194,ams_jbd@sympatico.ca,13820272,000000120917102,1,1,"25 minutes pour un nouveau mot de passe pour ""mybell"", et n'a pas réussi à m'aider, j'ai dû rappeller. Aussi, me mettait en attente pendant de longues minutes sans me dire pourquoi... Ridicule!",1
277111,01-NOV-11,31-OCT-11,Matthew,,en,67.71.60.58,richardamartin@bell.net,13827548,000000120925258,4,4,"having to resubmit id info , B1 etc.  when transferred between departments was bothersome.",5
277112,01-NOV-11,31-OCT-11,Nizar,,fr,174.95.226.153,a.ariss@sympatico.ca,13819954,000000120920464,5,5,,5
277113,01-NOV-11,31-OCT-11,Robbie,,en,24.146.20.183,silkdaddysmooth@sympatico.ca,13828344,000000120921300,1,1,"It's not just one thing, it's several:

- I originally called Bell to ask about a unexpected reoccurring charge on my Visa.  Bell should have been able to search their records and see why that visa was being charged, but instead I had to get bounced around to different departments to see if that charge was related to services with them.
- The charge was on my visa because Bell failed to cancel my broadband internet service as I requested at the start of July.  It's now November, and they have billed me for it ever since.  No Bills, just a charge on my Visa.  Bell should have canceled the service when requested.  
- After much discussion, Bell finally canceled the service, but was unable to refund the money they had been taking from my visa.  Instead I now have to wait up to 8 weeks for a refund cheque.  For a big corporation to reach into my wallet and take my money without my permission, and then say that they need 8 weeks to give it back is insane.",1
277114,01-NOV-11,31-OCT-11,Stephen,,en,184.146.157.7,the.sindreys@sympatico.ca,13828904,000000120923989,5,5,nothing else,5
277115,01-NOV-11,31-OCT-11,Hadhemi,,fr,76.64.139.14,marmo@bell.net,13825860,000000120928956,2,4,Mon modem éetait brisé depuis une grosse semaine je l'ai recu hier le 31 octobre,3
277116,01-NOV-11,31-OCT-11,Abir,,fr,70.30.190.160,micheline120@sympatico.ca,13826186,000000120914398,5,5,"je trouve le cout pour le service internet plutot cher mais je vais surement continuer avec votre service mais je vais commencer a magasiner ailleurs pour les prix je sais que d,autres compagnies sont moins dispendieuse alors pour l,instant je demeure avec vous merci",4
277117,01-NOV-11,31-OCT-11,Ahmed,,fr,67.68.7.195,bpoisson@sympatico.ca,13820980,000000120915506,4,3,m'avertir d'avance!,4
277118,01-NOV-11,31-OCT-11,Manel,,fr,184.144.106.186,elangeron@sympatico.ca,13822494,000000120914332,3,3,"La personne qui m'a répondu au téléphone était polie et courtoise, mais ses explications étaient un peu confuses. J'ai malgré tout eu réponse à ma question.",4
277119,01-NOV-11,31-OCT-11,Pavan,,en,76.69.136.137,Marlyn_Morrison@bell.net,13819894,000000120914581,4,4,,4
277120,01-NOV-11,31-OCT-11,Andrew,,en,70.50.66.41,arleneblatt@sympatico.ca,13820454,000000120924926,5,5,Decrease the amount of time I was put on hold a few times!! ,4
277121,01-NOV-11,31-OCT-11,Hakim,,fr,174.92.192.104,michelechevigny@sympatico.ca,13826178,000000120924059,5,5,"celle-là: rien, elle était parfaite
mais le fait de ne pas en avoir eu besoin aurait été supérieur",5
277122,01-NOV-11,31-OCT-11,Manoranjith,,en,174.95.235.227,cav2@sympatico.ca,13821304,000000120914235,5,5,you done everthing very well,5
277123,01-NOV-11,31-OCT-11,Lor,,en,67.71.129.39,linda.miedema2@sympatico.ca,13825162,000000120922819,4,4,"While this time I had an English speaking rep, it's been my experience when calling for technical help to have someone with a very heavy accent trying to help me.  The communication barrier is definitely there when you want tech help and you can't understand the tech trying to help you and they don't understand you!",4
277124,01-NOV-11,31-OCT-11,Mike,,en,174.116.2.203,wprtimbury@sympatico.ca,13829498,000000120927233,1,1,This was the fourth time my husband and I called bell with this issue!!!,1
277125,30-OCT-11,29-OCT-11,Victor Gabriel,,en,70.27.55.24,karleenjr@sympatico.ca,13808296,000000120893199,5,5,Nothing,5
277619,28-OCT-11,26-OCT-11,Melvin,,en,76.64.193.212,v.travis@bell.net,13776092,000000120835377,5,4,"Melvin Provided excellent support service to enable access to my email messages & to correct several reported functional problems with my  with the distribution of the saved communications. The suggestion was made by a communication after melvin signed off & via the screen, that I should have filters on all phone lines. This was completed on installation of the computer in our home. I am not comfortable that I have absolute PRIVACY. I also have had the appropriate safeguards installed to protect from virus's. I was assured by the bell seviceman who made the installation by Bell that my neighbour & others were not able to connect to my computer for there use. I suggest the company must complete a Quality Management operation with the clients support & the service technician of the customers choice to provide a security Privacy evaluation. 
    ",4
277620,29-OCT-11,26-OCT-11,Abbey,,en,70.26.36.180,rosemary.tourangeau049@sympatico.ca,13774186,000000120824851,2,3,She was not very knowledgable and should have put someone else on the phone that would have been able to deal with the situation directly rather than have to put me on hold for every question and go and try to find an answer..and when I was told that there would be a new modem coming...I asked for a technician to help install it and was told that they could do it over the phone...I wanted someone at my house to do it as I was not going to get myself stressed and upset trying to do it myself with someone over the phone and she laughed and would not send someone out or even try to see if it could be done..she just laughed and said oh it is not hard...,2
277621,29-OCT-11,28-OCT-11,Genevieve-Marie,,fr,70.30.197.110,howay@sympatico.ca,13795608,000000120879194,5,5,,4
277622,29-OCT-11,28-OCT-11,Thitola,,fr,70.29.140.248,l.trepanier1@sympatico.ca,13797544,000000120886352,5,4,,5
277623,29-OCT-11,28-OCT-11,Oussama,,fr,70.30.226.12,etienne.r@sympatico.ca,13794348,000000120884836,5,5,mr oussama était mon sauveur j'ai fait 3 appels les 2 précédents ils ne connaissent pas leur utilité ils sont 2 nuls(eS)c'est le 3ieme appel qui a porté fruit mr oussama s'est conduit en vrai spécialiste et a corrigé mon probleme je me demande si la place des 2 autres sont elles la mal éduqués etc,5
277624,29-OCT-11,28-OCT-11,Wayne,,en,174.91.122.16,ruffinit@sympatico.ca,13801402,000000120882666,5,5,,
277625,29-OCT-11,28-OCT-11,Manoranjith,,en,184.144.27.173,carmenbourgouin01@bell.net,13792446,000000120863992,4,4,,4
277626,29-OCT-11,28-OCT-11,Brent,,en,99.236.15.189,hendin@sympatico.ca,13795506,000000120880039,3,2,"The damage had been done by an earlier call to Sympatico.  This call was to try to clear up an earlier unresolved problem.  While the first problem that should not have happened at all was resolved,  nevertheless the damage had been done, and I shall be going to another carrier.",1
277627,29-OCT-11,28-OCT-11,Suresh,,en,70.48.217.44,brenboese@sympatico.ca,13792150,000000120885860,4,4,I tried through your automated line to fix my problem but from the very beginning I couldn't understand what it wanted me to do for sure as I am not overly computer literate.  The customer service rep who helped me seemed rather disgusted at the end that I was not overly computer literate. The rest of the time he was very good.,4
277628,29-OCT-11,28-OCT-11,Ahlem,,fr,65.92.30.103,jocelyne.durocher@bell.net,13796600,000000120870200,5,5,Rien,5
277629,29-OCT-11,28-OCT-11,Cindy,,en,65.95.245.56,jpburr@sympatico.ca,13796804,000000120865532,5,5,,5
277630,29-OCT-11,28-OCT-11,Sondes,,fr,70.49.225.113,gerard2@sympatico.ca,13794974,000000120873103,5,5,,5
277631,29-OCT-11,28-OCT-11,Makram,,fr,64.229.48.185,michelvaillant@sympatico.ca,13799182,000000120874103,5,5,,5
277632,29-OCT-11,28-OCT-11,Budala,,en,65.92.221.47,benoitgauthier58@sympatico.ca,13791828,000000120863060,2,1,,4
277633,29-OCT-11,28-OCT-11,Yves,,en,76.64.47.121,jeconnor@sympatico.ca,13796238,000000120880555,1,1,RESOLVE THE PROBLEM WHICH YOU HAD CREATED,1
277634,29-OCT-11,27-OCT-11,Stephen,,en,64.231.131.159,gpmsvin@sympatico.ca,13781692,000000120840044,4,4,did what i asked to be done when i called there in  early October.,3
277635,29-OCT-11,28-OCT-11,Nesrine,,fr,184.144.177.186,rolande.frigault@sympatico.ca,13801224,000000120876413,5,5,rien,5
277636,29-OCT-11,28-OCT-11,Besma,,fr,184.145.189.41,guy.d.pel@sympatico.ca,13795294,000000120880268,3,2,J'aurais aimé qu'elle trouve une solution plutôt que de refiler le probl`me `un technicien... sénior.,3
277637,29-OCT-11,28-OCT-11,Mary,,en,184.147.36.96,arumstein@sympatico.ca,13791458,000000120871899,2,2,your rates are excessive,2
277638,29-OCT-11,22-OCT-11,Ana,,en,76.71.98.244,fszenasi2@bell.net,13724242,000000120740026,1,1,"I need help setting up my old e-mail account. It was formally fszenasi2@gmail.com but instead the Bell tech rep set it up as Steeve Wilson   fszenasi2@bell.net,
Cann you help me with this?
Best Rgards Frank Szenasi",3
277639,29-OCT-11,28-OCT-11,Vladimir,,en,69.158.102.43,kjpottruff@bell.net,13797403,000000120876209,5,5,,5
277640,29-OCT-11,28-OCT-11,Giovanni,,en,70.52.40.158,mariodesousa@sympatico.ca,13798630,000000120886280,5,5,,3
277641,29-OCT-11,28-OCT-11,Jose,,en,76.65.142.151,sazimov@sympatico.ca,13801696,000000120863931,2,1,Support iphone,2
277642,29-OCT-11,28-OCT-11,Kumar,,en,70.48.165.79,getd@bell.net,13795000,000000120872617,5,5,i found kumar a little hard to understand language wise but he made it up with much patience and understanding of an old lady .haha thank you so much .gladys dolan ,5
277643,29-OCT-11,23-OCT-11,Mohammed,,en,174.91.10.234,nick.munaretto@sympatico.ca,13733310,000000120747450,5,5,,5
277644,28-OCT-11,25-OCT-11,Med Hedi,,fr,70.29.221.216,gilan1@sympatico.ca,13751970,000000120801511,4,4,,4
277645,28-OCT-11,26-OCT-11,Diego,,en,70.30.4.63,anthony.ali2@sympatico.ca,13763274,000000120817069,5,5,,5
277646,28-OCT-11,27-OCT-11,Matthew,,en,74.15.246.164,lynn.jeff2@sympatico.ca,13784650,000000120861163,4,3,"Give Matthew a break - I think he's overworked - he was getting frustrated as was I - he helped solve the problem for the time being...my problem is ongoing issue and NOT my equipment.  We live on an Island in the middle of Lake Rosseau and neighbours and friends with the Rogers.  They have 2 communication towers near us.  Our problems with the connection going off/on starts ""close to the weekend""....usually ok during the day and night on Monday, Tuesday Wednesday - but lately - (Thurs - sometimes), Frid, Sat, and/or Sunday the service becomes sketchy..in and out - if you manage to GET in - you never have enough time to send an email or surf as you lose connection again.  What frazzels me is we use bell dish, phone, and net - but have a rogers cell (which never fails) - we are good bell customer - for years and our service is bundled. We pay good money for this aggravation.  I hope everytime I call in - and I am starting to keep record - we get some sort of discount! ",3
278090,28-OCT-11,26-OCT-11,Gregorio,,en,174.89.176.240,dmys@sympatico.ca,13765870,000000120826734,4,5,"Gregorio is very good. However, my general complaint about Bell internet is the price and ""wireless choking"". It seems that the choking happens several times a day on average. That's why I picked ""not sure"" for #4.",
278091,28-OCT-11,27-OCT-11,Omar,,en,70.30.109.191,donald.willett@sympatico.ca,13780196,000000120862004,4,4,Nothing the tech was very helpful and patient with my enquiriy.,4
278092,29-OCT-11,28-OCT-11,Aurea,,en,70.29.28.139,jaws10@sympatico.ca,13796064,000000120873727,4,4,,5
278093,29-OCT-11,28-OCT-11,Vikram,,en,70.26.124.140,cgisetta@bell.net,13792596,000000120884356,5,5,,5
278094,29-OCT-11,28-OCT-11,Balaji,,en,70.30.98.247,jwn@sympatico.ca,13797016,000000120865084,5,5,THe service tech that showed up to fix my Internet issue was excellent!,4
278095,29-OCT-11,28-OCT-11,Christine,,en,76.71.59.116,FSchroeder@bell.net,13790530,000000120881836,5,5,Nothing,5
278096,29-OCT-11,28-OCT-11,Stephane,,en,76.64.92.217,ed.wiebe@sympatico.ca,13794058,000000120881255,5,5,,5
278097,29-OCT-11,27-OCT-11,Mahdi,,fr,76.69.182.249,danielegagne@bell.net,13779630,000000120858126,4,1,,4
278098,29-OCT-11,28-OCT-11,Katelyn,,en,184.147.32.113,ridleygatemanorbb@sympatico.ca,13801036,000000120868989,5,5,"I would greatly appreciate receiving an email with any specials being offered, for  a loyal costumers like myself. Thankyou",5
278099,29-OCT-11,27-OCT-11,Mark,,en,173.206.129.111,chaznicholls@sympatico.ca,13779046,000000120846029,2,2,"not being on hold for 10 minutes
and not having to pay 40 dollars for 2 collect calls from Renfrew to Ottawa",1
278100,29-OCT-11,27-OCT-11,Edwin,,en,67.71.129.169,wynwaters@sympatico.ca,13790180,000000120841821,1,1,While fixing the problem Edwin messed up my security service. I had to call back the following day and have the service totally reinstalled.,4
278101,29-OCT-11,27-OCT-11,Kyle,,en,70.51.118.221,alinanji@sympatico.ca,13777474,000000120842545,1,1,Got connected to the wrong area,3
278102,29-OCT-11,28-OCT-11,Denis,,en,70.48.250.12,KEITH_LAVIGNE@sympatico.ca,13790564,000000120878310,3,1,,2
278103,29-OCT-11,28-OCT-11,Hassiba,,fr,174.88.119.177,j.gdansereau@sympatico.ca,13795852,000000120867511,3,3,le temps de regler les problemes sont tres longs,4
278104,29-OCT-11,28-OCT-11,Leni,,en,70.29.45.235,kellyjoanwilson@bell.net,13797256,000000120867809,3,2,"Instead of sending me to a service facility in El Salvador, Manilla, El salvador again and then India, why not send me to a service facility in NL,ON,PEI,NS,NB,QC,ON,MB,SK,AB,BC,NT,NU,YT ???????",3
278105,29-OCT-11,28-OCT-11,Aaron,,en,70.31.114.79,ITBedard@sympatico.ca,13790544,000000120867917,5,5,,4
278106,29-OCT-11,28-OCT-11,Houssem,,fr,65.94.173.96,mel.gag@sympatico.ca,13798968,000000120884233,5,5,,5
278107,29-OCT-11,28-OCT-11,Nas,,en,64.229.178.177,betty.henson@sympatico.ca,13791886,000000120880793,,,I did not contact Nas on Oct.28.11 at 5:08 pm.,5
278108,29-OCT-11,26-OCT-11,Mohamed,,fr,70.29.242.208,m.ethier@bell.net,13770834,000000120825035,5,5,"Le 13 octobre j'ai téléphoné pour re-négocier le rabais de $5.00 que j'avais pour mon forfait internet qui m'avait été retiré.J'ai parler avec Ousmane et lui ai dit que j'était passé de $42.95 à 47.95, il a été plaisant et après discussions il me dit qu'il qu'il me tranfère sur fibre optique et que mon forfait sera maintenant de $37.95 sans toutefois me mentionner que ça incluait le rabais du Forfait Economies Bell que j'ai depuis le début ni que c'était pour 1 an, alors je croyais qu'il m'avait donné un autre rabaisde $5.00. Voila que cette semaine je reçois par courriel une offre de forfait de fibre optique pour mon internet à $37.95 pour une durée de 3 mois  seulement avec augmentation à 47.95 par la suite. Alors j'ai tout de suite pensé que Ousmane m'avait berné et j'étais vraiment enragée. C'est pourquoi j'ai téléphoné et parlé avec Mohamed qui m'a confirmé que mon forfait était le même  pour 1 an et que Ousmane avait unclut l'autre rabais de $5.00 dans le total pour  en arriver à $37.95 Voyez vous tout est dans la façon d'expliquer les choses, si on m'avait dit tout 
simplement qu'on remettait mon forfait  
à $42.95  aurait évité toutes ces négociations inutiles.Le dénouement est tout de même satisfaisant. Dès que la fibre optique sera rendu chez nous pour la télévision, je m'abonne avec Bell.

Merci
Marthe-Lise Ethier


  
",5
278109,29-OCT-11,28-OCT-11,Abir,,fr,65.92.141.35,jlemay09@sympatico.ca,13796504,000000120864687,2,4,"Verifier le pourquoi de ce qui est arrive.
Mon adresse courriel a ete pirate et le serveur a bloque mon compte et la prepose n'a pas verifie cet aspect. Elle etait toutefois tres empresse de me servir et elle a fait vraiment de son mieux. Probablement qu'elle manquait un peu de formation. Elle a ete aussi tres polie. J'ai du mettre fin a la session parce que j'avais des rendex-vous qui m'attendait.",4
278110,29-OCT-11,26-OCT-11,Mary Anne,,en,70.54.104.64,4dc@sympatico.ca,13762216,000000120830150,1,1,"your client services should have been able to answer my questions rather than trying so hard to sell your produce.  I feel that her main concerns was sales, rather than my problem.",1
278111,29-OCT-11,28-OCT-11,Stephane,,en,70.26.135.19,bw1@sympatico.ca,13792300,000000120875781,4,4,give me my new modem for free,4
278112,29-OCT-11,28-OCT-11,Med Hedi,,fr,174.91.232.136,pierre.morin4@sympatico.ca,13800464,000000120878767,3,4,je n'ai pas aimé être servi par une personne étrangère qui je dois faire  répéter parce que je n'ai pas compris a cause de son accent....c'est triste de voir que l'expertise de chez nous compte peu pour vous.,3
278113,29-OCT-11,15-OCT-11,Rahma,,fr,67.68.210.67,badboy1958@sympatico.ca,13630068,000000120571777,4,5,,4
278114,29-OCT-11,28-OCT-11,Melanie,,en,70.53.45.160,maxie66@sympatico.ca,13798836,000000120869312,5,4,,5
278115,29-OCT-11,28-OCT-11,Arun,,en,69.156.97.200,jlvanwill@bell.net,13796516,000000120884996,4,5,,5
278116,29-OCT-11,28-OCT-11,William,,en,174.94.14.131,gortuso@sympatico.ca,13795176,000000120875784,5,5,,5
278117,29-OCT-11,28-OCT-11,Rod,,en,65.92.0.90,colleen.johnson@sympatico.ca,13792976,000000120874091,4,4,Resolved the problem when I first call at 7:38am the same day.,3
278118,29-OCT-11,28-OCT-11,Asra,,en,70.49.190.149,robinson_9@sympatico.ca,13801170,000000120880685,5,5,,5
278119,29-OCT-11,28-OCT-11,Orlando,,en,65.92.2.193,bconstable@sympatico.ca,13791746,000000120869696,3,1,You could have noticed the drop in speed before I had to report it. I do not know what your policy is on refunds when you do not deliver the speed I have been paying for.,3
276643,30-OCT-11,28-OCT-11,Karen,,en,76.67.201.63,linda.w.lemoyne@sympatico.ca,13797880,000000120864609,4,5,Better definition and better answers to questions of this Internet package's cost (and extras).,3
276644,30-OCT-11,29-OCT-11,Ritwik,,en,69.157.42.6,bermuhler@bell.net,13804562,000000120895109,5,4,,5
276645,30-OCT-11,29-OCT-11,Mehdi,,fr,174.89.228.219,jeanmarleau@sympatico.ca,13807702,000000120902140,4,4,Rien,5
276646,30-OCT-11,29-OCT-11,Aquiles,,en,70.27.24.212,raithby@sympatico.ca,13810846,000000120902724,5,5,"It was a little difficult to understand the accent, but the gu wa friendly and helpful.",4
276647,30-OCT-11,29-OCT-11,Felix,,en,70.50.98.165,ladykitt@sympatico.ca,13808584,000000120888106,5,5,"The spam message appeared in the ""signature"" of my email only when I accessed mail.sympatico.ca.  I would love to know how that happened, since I use MS Outlook and did not experience the same problem in Outlook.

However, reporting the problem to Bell is good.  I certainly can fix any future similar problems on my own now.",5
276648,30-OCT-11,29-OCT-11,Sumithra,,en,76.109.175.124,davidwmcgee@bell.net,13805712,000000120887661,5,5,,5
276649,30-OCT-11,29-OCT-11,Xenia,,en,70.29.122.147,olsken@sympatico.ca,13810344,000000120898009,5,5,,5
276650,30-OCT-11,29-OCT-11,Etuwa,,fr,67.68.199.35,micheljo@sympatico.ca,13809686,000000120889686,4,3,,4
276651,30-OCT-11,29-OCT-11,Moez,,fr,67.68.199.35,micheljo@sympatico.ca,13809688,000000120902681,5,5,,4
276652,30-OCT-11,29-OCT-11,Kiely,,en,64.228.212.131,makawish@sympatico.ca,13809104,000000120888756,5,5,Made the wait for the CSR shorter.,4
276653,30-OCT-11,29-OCT-11,Jean,,en,74.14.66.247,parker_larry@sympatico.ca,13810434,000000120899538,4,4,"Nothing regarding call, but... After talking to the representatives, I learned that I have been paying for an expensive, obsolete, Unlimited Package that Bell can tell that I do not use very much...My bill has increased over 25% in just over a year to $80.11 with taxes. One of the representatives told me that Bell keeps increasing the prices of this particular package, so that it would basically encourage the customer to change to a more current package. It was basically Bell's way to get customers to change...He was right, because I was about to call ROGERS, before I made this call!!! One of the representives also told me that Bell has a way to see what useage a customer is using and that the Unlimited package that I have been paying for for so long was not appropriate for me and that I should be in the Performamce Package, which turns out is almost half the price.... It would have been EXCELLENT CUSTOMER SERVICE if someone from Bell contacted me, and explained that Bell had a more appropriate package that was almost HALF THE PRICE. I GUESS PROFITS ARE MORE IMPORTANT THAN HAPPY LOYAL CUSTOMERS...I have been a loyal Bell telephone customer for over 30 years and a loyal internet customer for almost 20 years, and this lastest experiance has me wondering if Bell has MY best interests in mind...Maybe I will call ROGERS to see if that is the way they treat their loyal customers!!!!    

HAVE A NICE DAY!",
276654,30-OCT-11,29-OCT-11,Benjamin,,en,38.116.202.68,mdirenzo@bell.net,13809524,000000120899683,5,1,,5
276655,30-OCT-11,28-OCT-11,Jean,,en,174.94.50.234,bradtaleski@sympatico.ca,13792132,000000120874943,4,4,Everyone uses routers today. why does bell refuse to help with our routers pulled in???????????????,4
276656,30-OCT-11,29-OCT-11,Gabriel,,en,184.145.101.206,nancy.fowler@sympatico.ca,13810092,000000120890024,4,4,"We were trying to connect to billing to resolve another issue, but were left waiting on the line for 15 min.  This was annoying.  In term of the technical support, the service was excellent.",5
276657,30-OCT-11,29-OCT-11,Jose,,en,65.95.125.154,chaisson@sympatico.ca,13805148,000000120893332,1,1,"Lets see....this is a Canadian company,with a Canadian customer, perhaps if you used a CANADIAN customer service rep, STOP using other countries for employees and maybe we won't have unemployment in this country, as soon as I realized my phone call was placed to another country I hung up, I did not care if your rep could help me or not.",1
276658,30-OCT-11,29-OCT-11,Sinu,,en,76.64.140.57,dana.george@sympatico.ca,13805590,000000120901223,4,4,,4
276659,30-OCT-11,29-OCT-11,Khan,,en,76.69.149.95,evar1030@bell.net,13806357,000000120894299,1,4,Find a representative who can speak without an accent.,1
276660,30-OCT-11,29-OCT-11,Wided,,fr,184.144.226.243,picho@sympatico.ca,13810620,000000120891986,3,4,"Apres plusieurs appels,je sentais qu'ils voulaients plus me vendre un plan de service.J'ai eu beaucoup de problèmes avec Bell,en premier  avec internet en janvier et septembre (3 hommes de service en trois jours pour enfin résoudre le problème et maintenant c'était le téléphone.
J'espère que les problèmes sont enfin résolus.

Merci pour le bon service de toute façon.",3
276661,30-OCT-11,23-OCT-11,Nabil,,fr,174.93.244.6,a666c@bell.net,13728452,000000120752076,4,5,"rien de plus
",4
276662,30-OCT-11,29-OCT-11,Danny,,en,70.27.16.245,stehlin1@sympatico.ca,13811876,000000120894476,5,5,Everything was very good. No change needed,5
276663,30-OCT-11,29-OCT-11,Elyes,,fr,184.144.233.185,pierre.mcsween@sympatico.ca,13810632,000000120901621,5,5,,5
276664,30-OCT-11,29-OCT-11,Dilli,,en,174.93.51.249,sylvia.uicich@sympatico.ca,13812046,000000120895074,4,4,,4
276665,30-OCT-11,28-OCT-11,Krishnan,,en,74.15.22.83,richardlee1@sympatico.ca,13801006,000000120866112,5,5,,5
276666,30-OCT-11,29-OCT-11,Issam,,fr,70.26.252.63,p.martineu@sympatico.ca,13810380,000000120892385,5,5,Cela aurait été intéressant a priori de savoir que mon problème est associé a un  envoi de masse de courriels. Je ne sais si Bell peut faire quelque chose à cet effet.,4
276667,30-OCT-11,24-OCT-11,Rolando,,en,76.69.29.130,glenn.robbins025@sympatico.ca,13739454,000000120764051,3,4,"took too long to resolve problem,unable to contact person with authority to resolve problem,give a Canadian the job so it is easy to understand",3
276668,30-OCT-11,29-OCT-11,Malek,,fr,184.145.214.8,pierrenolin@sympatico.ca,13810640,000000120893067,5,4,"rien d'autre ! tout a été fait d'une façon rapide et professionnelle.
Merci de votre service !!",5
276669,30-OCT-11,29-OCT-11,Lawrence,,en,65.92.94.173,hmielke@sympatico.ca,13807232,000000120893880,4,5,"Make it easier to find the server names. I still had the old names from when I joined Bell internet in 2001 and did not remember them changing.  So when I tried to connect Outlook 2010 it was a headache until I called support and that took a while.  In the process I got switched to Fibe6 bugt my speeds have not changed.  Ping 67, Download 1.02Mb, Up 0.32Mb = Poor",3
276670,30-OCT-11,29-OCT-11,Ameer,,en,174.91.1.143,rmekis@sympatico.ca,13811120,000000120896560,4,5,,2
276671,30-OCT-11,29-OCT-11,Caroline,,en,70.30.146.96,mardontartan@sympatico.ca,13809240,000000120891330,4,2,Nothing beyond what you tried to do. The problem may be with the website and they are still investigating.,4
276672,28-OCT-11,27-OCT-11,Shalini,,en,64.229.11.4,richardschwarz@sympatico.ca,13787634,000000120847971,5,4,not much really.,5
277126,30-OCT-11,29-OCT-11,Maria,,en,64.229.220.43,james.marylou@sympatico.ca,13807510,000000120890849,5,5,I have no recommendations.  Maria was excellent,5
277127,30-OCT-11,29-OCT-11,Etuwa,,en,184.148.8.11,sandj@sympatico.ca,13811434,000000120890054,2,,Do not hang up on the customer when transferring the call and then not call back after it happens.,2
277128,30-OCT-11,29-OCT-11,Tejaswvi,,en,184.148.8.11,sandj@sympatico.ca,13811436,000000120890636,4,4,"Give better information about when to expect technical support.
",3
277129,30-OCT-11,28-OCT-11,Nadia,,fr,184.144.240.68,guylecl@sympatico.ca,13795320,000000120863294,5,4,,5
277130,30-OCT-11,29-OCT-11,Bilel,,fr,174.93.199.29,francoise.begin@bell.net,13806576,000000120891863,5,5,,5
277131,30-OCT-11,29-OCT-11,Achref Badii,,fr,184.145.172.109,francois345@sympatico.ca,13806574,000000120897620,4,4,Tout est OK !,5
277132,30-OCT-11,26-OCT-11,Hakim,,fr,70.55.114.183,linadaniel@sympatico.ca,13770386,000000120833362,4,5,,5
277133,30-OCT-11,29-OCT-11,Jose,,en,184.147.232.114,cjsutton@sympatico.ca,13805312,000000120888634,5,5,,4
277134,30-OCT-11,29-OCT-11,Porushotham,,en,174.92.63.79,bperuzza@sympatico.ca,13804780,000000120902874,4,4,,5
277135,30-OCT-11,28-OCT-11,Sudheer,,en,70.29.5.43,jsidney@sympatico.ca,13796870,000000120886989,2,1,"When customer has already called 2 times and been disconnected each time, don't try to transfer them and disconnect them a 3rd time.",1
277136,30-OCT-11,28-OCT-11,Kurt,,en,76.67.58.178,i.fung@sympatico.ca,13795678,000000120873654,2,1,"This was my 2nd follow-up call regarding the same issue and still no resolution for the following:
- Ordered FibeTV & Internet upgrade via sales campaign call early August, as FibeTV is available in our area
- Tech (Dan - 416 200 6479) made note that a new b1/internet account had been assigned when we already had a Bell Internet account. His words were something like 'That is odd / abnormal' during physical installation of new modem & TV equipment
- As of the next bill in Sept, we were surprised to see that we were being billed for TWO internet accounts - the original b1byya29 and the NEW b1qwee27 account, where the FibeTV was attached to
- Called into 310-BELL in Sept to have this resolved - was credited $99, but still 2 internet accounts exist
- Called in again on Oct 28, and nothing was done. Rep (likely not Kurt, someone with Bell Internet, which is where I was transferred) was rude & repeatedly cut me off, refused to escalate issue, refused to do anything because ""You have usage on both accounts"", which was setup by the Bell tech (Dan)
- Clearly, the original FibeTV and Internet order was input INCORRECTLY, or terms were not correctly explained, therefore Bell should correct this issue, and any associated additional costs / fees, etc, waived.
- Technically, the only item required for the Internet upgrade was a new VDSL (vs the older ADSL2+), which was provided by Dan. Do not understand why the new B1 was required. If possible, would like to see the FibeTV service moved under the original b1byya29 account, and the new b1qwee27 removed.
- If above is not possible, then at least move the '40G Additional Insurance' to the correct b1qwee27 account (as the b1byya29 has unlimited usage), as this is incorrect, and has been since day 1. Also, had requested 2x now the 5Mbps Upload add-on be added to the Fibe account as well, as this (technically) should be possible.
- Finally, add my husband (Jason Lang) as an equal-authority account holder, with ability to modify/cancel service, as was originally requested during initial sales call.",2
277137,30-OCT-11,27-OCT-11,Hema,,en,70.52.6.106,sandy-michel@sympatico.ca,13788312,000000120861673,5,5,,5
277138,30-OCT-11,28-OCT-11,Nizar,,fr,174.93.247.117,fantome1@sympatico.ca,13794444,000000120886902,3,2,avoir une meilleur vitesse car entre bell et vidéotron vidétron gagne haut la main pour avoir jouer en reseau chez ma fille le jeux est plus rapide parfois chez moi avec vous je ne peut meme pas jouer  a force que mon internet est lent je joue a  world of warcraft sais un jeu payent alors j'aimerais bien jouer comme le fait avec le meme jeux chez ma fille avoir moi de coupure sa me dérange énormément de perdre la connection pour 12 heures comme une certaine fois je paie pour un service de qualité je veus avoir cette qualité je suis avec vous depuis bien des années alors ne me désever pas dans le futur svp car j'aimerais pas etre obligé de changé pour le cable merci,
277139,30-OCT-11,28-OCT-11,P Senthil,,en,65.93.202.80,Darryl.Kerr@bell.net,13790508,000000120863851,4,5,"Nothing, I was quite pleased with the level of service that I got.",5
277140,30-OCT-11,28-OCT-11,Katelyn,,en,70.26.86.12,gsteins@sympatico.ca,13795272,000000120884493,5,5,Being more attentive,5
277141,31-OCT-11,28-OCT-11,Ahmed,,fr,67.70.24.225,bentzon@bell.net,13791834,000000120871585,1,1,Avoir un bureau à Québec disposant de modems DSL de rechange pour éviter que le client soit hors-service pendant des jours.,1
277142,31-OCT-11,29-OCT-11,Travis,,fr,70.30.182.65,daniel.lefebvre6@sympatico.ca,13805602,000000120894068,4,5,,4
277143,31-OCT-11,27-OCT-11,Juliio,,en,74.12.224.55,veneranda@sympatico.ca,13789870,000000120862586,5,5,I was very impressed with the technical expertise of the technician and the patience to deal with the problem with my computer and to get to a resolution.  Bravo!,5
277144,31-OCT-11,25-OCT-11,Kamel,,en,70.29.196.78,nobili@sympatico.ca,13757768,000000120795794,3,1,"Here is my story, I called on the 20th of October and the rep told me that there was a problem with the exterior line and that it should be fixed with-in the next 72 hours. It was not fixed and no one called me back. Called back on Monday the 24 th stating that my internet was still not working still and and they told me that if it didn't work in the next 24 hours to call back. That's when I spoke to Kamel on the 25 th and still nothing happened to resolve the problem. That's when I started called back 26 and 27 th again and told them that if nobody can help I guess I would have to change provider. I am upset that for 12 days I could not use my internet service which I pay for. I need it for work purposes and was very frustrated throughout this experience. I am thinking of changing provider for I feel like no one could help me and I have to pay for this service. The only good thing I can add is that the technition who fixed the problem did a fantastic job. I think he deserves praise and you should be proud to have a worker like that on your staff. That's all the story and I am still frustrated at the whole story.  Have a nice day.",2
277145,31-OCT-11,30-OCT-11,Harjeeth,,en,70.49.179.102,francesandjim@sympatico.ca,13814978,000000120910815,5,4,This is the second time for this problem and it should have been fixed right the first time not just bandaged.  But this fellow seems to have fixed it.,4
277146,31-OCT-11,30-OCT-11,Suresh kumar,,en,69.158.2.13,bczerkaski@sympatico.ca,13813542,000000120911487,5,4,,4
277147,31-OCT-11,30-OCT-11,Nizar,,fr,70.48.190.44,aamarcotte@sympatico.ca,13813034,000000120910346,5,5,,5
277148,28-OCT-11,27-OCT-11,Juan,,en,65.95.88.156,grawbon@sympatico.ca,13781722,000000120850215,5,4,"nothing
",4
277647,28-OCT-11,27-OCT-11,Sarah,,en,174.89.41.201,mong.fan@sympatico.ca,13785908,000000120850756,4,4,"I would have preferred to stay with Mozilla Firebird fo the e-mail, but it was not supported by Sympatico.  Also, how come that I cannot read in-coming e-mail with Chinese documents?",3
277648,28-OCT-11,26-OCT-11,Brittany,,en,70.29.28.54,s.prouting@sympatico.ca,13774380,000000120830952,3,3,Given me more info regarding loyalty customers ie what is available,3
277649,28-OCT-11,27-OCT-11,Lila,,en,69.158.83.240,beemac@sympatico.ca,13778172,000000120849008,1,1,"Not one representative could answer my question. I was passed onto other people to help, without result. When I asked about a charge to my credit card, I was told by various representatives  ""I can't see that on my screen so it doesn't exist"" how is that possible if I've been charged for something then told it doesn't exist? Not one representative seemed able to help me and simply said ""there's nothing I can do"". Then had the gall to ask ""how was my service today? Did I help you resolve your problem"" REALLY! I couldn't give them any more information than I had and still no one was able to help.",1
277650,28-OCT-11,27-OCT-11,Ahmed,,en,70.49.183.249,liztansey@bell.net,13784378,000000120846010,1,1,"I want to speak with ""customer care representatives"" who speak English clearly and who are in Canada.",1
277651,28-OCT-11,27-OCT-11,Shirin,,en,64.231.226.247,berndon@sympatico.ca,13778240,000000120841048,4,4,nothing.,4
277652,28-OCT-11,27-OCT-11,Khaoula,,fr,70.24.198.7,lernst@sympatico.ca,13784148,000000120838474,4,4,"Elle parlait trop vite et trop près du micro, difficile de comprendre ces paroles.",4
277653,28-OCT-11,27-OCT-11,Janice,,en,192.197.253.19,bmclearon@sympatico.ca,13778424,000000120841147,5,,I would not have so many experiences like this with you if you did not screw up 9 times out of 10. This call was only necessary because the changes to my account promised in the last call in Aug ref 119243196 were not implemented. Janice was very pleasant and competent but we'll see on the result.,3
277654,28-OCT-11,27-OCT-11,Stephanie,,en,70.27.41.228,r_humber@bell.net,13787258,000000120849136,4,4,,4
277655,28-OCT-11,09-SEP-11,Abdallah,,fr,184.146.255.67,realpaige@sympatico.ca,13198518,000000119779616,5,5,La compétence des employés dénote un service impeccable...,5
277656,28-OCT-11,27-OCT-11,Victoria,,en,174.94.19.144,marilouise@sympatico.ca,13785090,000000120856385,5,5,"absolutely nothing.  Victoria was empathetic, eager to help and capable. An absolute delight... she had true customer focus and should be duly recognized! The one thing Bell could do, is have other customer facing employees learn from this young lady!",5
277657,28-OCT-11,27-OCT-11,David,,en,38.111.117.1,tim.baird@sympatico.ca,13789516,000000120858543,4,3,Shipped out a replacement modum FREE.  I have been a long time customer of both sympatico and bell telepone.  and once I have problems I have to pay $20 to fix the problem.  NOT FAIR  I pay $4 a month for rental for years this should be covered by you not me.  I am unhappy about the shipping costs.,3
277658,28-OCT-11,27-OCT-11,Mustapha,,fr,76.67.142.62,deniseletourneau@sympatico.ca,13779880,000000120855060,4,4,,5
277659,28-OCT-11,21-OCT-11,Jean,,en,74.12.44.139,weisger@sympatico.ca,13721866,000000120711291,1,1,I spent about 1 1/2 hours on this ticket matter. The representative (she) did not know what she was doing. A complete waste of my time.,1
277660,28-OCT-11,27-OCT-11,Anne,,en,67.71.124.164,robtscott@sympatico.ca,13787824,000000120842956,5,,"The service man didn't check to see if I could send EMail. I can't which was half of the problem. 
Bob Scott Petrolia on N0N 1R0",3
277661,28-OCT-11,26-OCT-11,Michelle,,en,70.49.0.216,randymassicotte@sympatico.ca,13773576,000000120814140,4,5,less wait time,4
277662,28-OCT-11,27-OCT-11,Jose,,en,206.210.125.107,marks.w@sympatico.ca,13785160,000000120861644,4,,,3
277663,28-OCT-11,25-OCT-11,Baltharaj,,en,74.198.9.233,mvangage@sympatico.ca,13757344,000000120803062,5,5,,4
277664,28-OCT-11,27-OCT-11,Mohamed,,fr,69.156.87.243,irene.more@sympatico.ca,13782300,000000120851150,5,5,,3
277665,28-OCT-11,27-OCT-11,Darwin,,en,70.27.171.101,walker6337@bell.net,13789980,000000120842529,3,2,Connect my wireless modem which jad been connected and give more instructions on a completely new system to a pair of seniors,3
277666,28-OCT-11,26-OCT-11,Sajid,,en,174.88.42.77,thomas.beaman@sympatico.ca,13775798,000000120837068,3,4,"Sajid passed me off to another person named ""May"" as he wasn't able to diagnose the problem.  ""May"" explained that she had to do a diagnostic which required that we hang up.  She did not call back although she said she would and I had to call the next morning to reinitiate the investigation into my problem.  It appears that the ball was dropped.  Once I called back the next morning, I got great service (a tech was dispatched the same day)and I had my problem resolved.",4
277667,28-OCT-11,27-OCT-11,Jose,,en,174.93.45.242,mimi.mls@sympatico.ca,13785704,000000120854601,4,4,"Re #2 - wireless connection of my new laptop is not resolved. Your folks went as far as they could, I have referred my ""unable to connect"" my Acer back to the vendor. They have just come back saying it is a router problem but I don't think that correct - it is only their machine that seems to have connection issue - we will have to let it play out. Joe, a senior rep (sorry don't recall her name- - she was awesome & Caesar today was also most helpful - Gold stars to all :)!!",5
277668,28-OCT-11,27-OCT-11,Jason,,en,174.95.140.18,ctsn@bell.net,13779440,000000120851788,5,4,,5
277669,28-OCT-11,27-OCT-11,Ali,,en,174.95.59.36,jmac10@sympatico.ca,13782974,000000120856887,5,5,,5
277670,28-OCT-11,19-OCT-11,Danny,,en,74.12.185.15,gdeboer@sympatico.ca,13683550,000000120663449,1,1,,3
277671,28-OCT-11,27-OCT-11,Duncan,,en,76.67.99.71,theesplens@sympatico.ca,13789444,000000120857516,4,4,nothing I can think of,4
277672,28-OCT-11,27-OCT-11,Manuel,,en,67.71.143.82,Ronbarb@bell.net,13777048,000000120840899,5,5,nothing,5
277673,28-OCT-11,27-OCT-11,Liz,,en,174.93.62.53,hing.szeto@sympatico.ca,13782102,000000120846682,4,4,,4
277674,28-OCT-11,27-OCT-11,Juan Carlos,,en,74.14.116.49,rossedwards@sympatico.ca,13787998,000000120848528,5,5,,4
277675,28-OCT-11,27-OCT-11,Stephane,,en,174.88.219.134,ben.hb@sympatico.ca,13778192,000000120850814,5,5,,5
277676,28-OCT-11,27-OCT-11,Werner,,en,76.68.94.200,lafroggie@sympatico.ca,13783956,000000120839547,4,4,"My customer rep had a strong accent and it was hard at times to understand him.  I found out that he was in Central America, I'd like to deal with real Canadians when I call, with no difficult accent to decipher.  It would make my Bell experience 'Completely' satisfying.",3
277677,28-OCT-11,27-OCT-11,Dilip,,en,209.226.175.48,carole.leu@sympatico.ca,13778810,000000120851375,4,5,"Although the representative was very helpful, it was, at times, a little difficult to understand him and I had to ask him to repeat himself.  However, he did solve my problem.",4
277678,28-OCT-11,27-OCT-11,Marvin,,en,67.70.82.127,lgfound@sympatico.ca,13784196,000000120852125,5,5,,4
278120,28-OCT-11,27-OCT-11,Sayeeduddin,,en,70.53.46.226,freda.finley@sympatico.ca,13781144,000000120840635,1,1,"Since October 19th when I agreed with one of your representatives in India to upgrade to fibre, I have had no end of trouble. I've had frequent outages of internet service, your technical people here on two occasions for a total of more than five hours, the most recent yesterday, and this morning I have had three internet outages which I have rectified by rebooting the modem. Am I happy? No definitely not and presently searching for the Rogers phone number. Your two technical people were most helpful but I believe the bottom line is your lines and equipment in our area are too old and out of date to do the job and I don't believe your service will improve until you update your equipment. Do I need to go through what I have for the last 10 days to have internet service? I think not. I just need to go elsewhere and if I am going to do that then I might as well look at a bundle and replace my Bell phone and Expressvu service as well. A gratuitous suggestion. Get rid of your India call centre. It's infuriating when you are already annoyed with the failure of your service to have to deal with someone you can't even understand.
It will be interesting to see if you even read this let alone try to respond to me ",1
278121,28-OCT-11,27-OCT-11,Simon,,en,174.94.17.251,lmacsmart@sympatico.ca,13784416,000000120855232,5,5,,5
278122,28-OCT-11,27-OCT-11,Chantal,,en,70.50.221.4,saw.chuck@sympatico.ca,13788378,000000120846753,5,5,"Nothing really on this call,everything went good,and she kept me from switiching over to rogers.",
278123,28-OCT-11,27-OCT-11,Sana,,fr,70.29.222.178,audettesamuelsen@sympatico.ca,13777920,000000120854832,5,5,,5
278124,28-OCT-11,26-OCT-11,Martina,,en,70.49.0.216,randymassicotte@sympatico.ca,13773574,000000120813624,4,4,less wait time,4
278125,28-OCT-11,27-OCT-11,Mehdi,,fr,174.95.234.135,jeanninemenard1@sympatico.ca,13782734,000000120853406,1,1,résoudre mon problème pour la ligne wi fi,2
278126,28-OCT-11,27-OCT-11,John,,en,70.48.237.157,robert.odonnell4@sympatico.ca,13787762,000000120840266,4,4,tech aides could speak more loudly ,3
278127,28-OCT-11,26-OCT-11,Josue,,en,70.53.0.186,b_macdonald@bell.net,13763528,000000120821407,5,5,,5
278128,28-OCT-11,25-OCT-11,Luis,,en,67.71.129.19,theresa.marche@sympatico.ca,13761064,000000120791909,3,2,one thing for sure is to have a better security for the internet.. apparently my system has been invaded by a virus.,3
278129,28-OCT-11,27-OCT-11,Nikitha,,en,65.95.4.194,darcywatson@sympatico.ca,13779666,000000120852360,4,4,,3
278130,28-OCT-11,27-OCT-11,Anis,,fr,70.29.161.242,gemmafrancoeur@sympatico.ca,13781342,000000120861555,5,5,,5
278131,28-OCT-11,27-OCT-11,Nischal,,en,216.208.56.22,barbjimw@sympatico.ca,13778076,000000120859830,1,1,STOP sending calls to India!!!!!!!!!!!!!I fixed the problem myself. The rep. in India said he would call back in 3 minutes. I'm still waiting!!!!,1
278132,28-OCT-11,27-OCT-11,Oscar Ernesto,,en,64.229.137.31,davidandthecat@sympatico.ca,13779744,000000120838902,3,,ESL is not acceptable for telephone work in an English speaking country.,2
278133,28-OCT-11,27-OCT-11,Kishore,,en,69.159.100.48,brault12@sympatico.ca,13778550,000000120850293,4,3,,4
278134,28-OCT-11,26-OCT-11,Brett,,en,76.69.25.27,jimlorrainesmith@bell.net,13768836,000000120823175,5,5,nothing--rep was courteous and most helpful in finding a solution to my complaint of being charged more than I had agreed on for Internet services,5
278135,28-OCT-11,27-OCT-11,Maria,,en,64.231.51.182,goettsche@sympatico.ca,13781638,000000120842202,5,4,,5
278136,28-OCT-11,27-OCT-11,Mohamed,,fr,70.30.194.241,diauka@sympatico.ca,13780006,000000120854721,5,5,rien,5
278137,28-OCT-11,25-OCT-11,Mohamed,,fr,184.144.180.144,gratton_nicole@sympatico.ca,13752228,000000120807634,2,4,On me chargeait 100 dollars par erreur...et si je ne l'avait pas mentionné on ne me remboursait pas les taxes associées au montant,2
278138,28-OCT-11,26-OCT-11,Emmanuel,,en,74.14.203.181,j.a.christie@sympatico.ca,13768272,000000120835861,2,1,"Let me talk to someone in Canada, I cannot understand the overseas accents. If you say you are going to something like monitor, follow up on it",
278139,28-OCT-11,27-OCT-11,Aidin,,en,70.24.148.162,careyandangie@sympatico.ca,13778768,000000120856059,5,5,,5
278140,28-OCT-11,26-OCT-11,Omar,,fr,70.26.201.195,jacques.urbain@sympatico.ca,13768374,000000120815507,2,1,faire d'autres recherches,3
278141,28-OCT-11,27-OCT-11,Timothy,,fr,74.198.164.159,jackie_lavoie@sympatico.ca,13782426,000000120861861,5,5,Nothing ,5
278142,28-OCT-11,27-OCT-11,Nicole,,en,174.91.78.112,carlos.jen@sympatico.ca,13778778,000000120858405,5,5,Short wait time,5
278143,28-OCT-11,27-OCT-11,Kamil,,en,70.50.199.145,miror@bell.net,13785730,000000120845950,5,5,,5
278144,28-OCT-11,26-OCT-11,David,,en,174.94.39.90,pdilon@sympatico.ca,13773060,000000120822405,4,5,,5
278145,28-OCT-11,23-OCT-11,Dan,,en,184.148.244.190,gian.carlo.mark@sympatico.ca,13730764,000000120752712,5,5,"as soon as we called, answered by a person not answering machine, ( pressed 9, pressed 1 or 2 )like the other telephone company, no answering machine.",4
278146,28-OCT-11,29-SEP-11,Venkat,,en,70.24.0.102,swilliams@bell.net,13451512,000000120232155,1,1,call me back as I was told would be done. Pathetic customer care,1
278147,28-OCT-11,27-OCT-11,Katherine,,en,70.48.161.44,e.nazar@sympatico.ca,13780406,000000120853773,5,4,nothing. The girl was very polite and she didn't hurry me through my explanation of why I was calling. Very good representative.,5
278148,28-OCT-11,25-OCT-11,Bedre,,en,70.24.19.145,john.twohey@sympatico.ca,13753920,000000120800094,2,1,try to be more helpful when a customer is trying to learn a new system.,3
278149,28-OCT-11,20-OCT-11,Yosimar,,en,184.147.113.88,cherylturtle@sympatico.ca,13696374,000000120679918,4,5,advisor was hard to understand when he spoke,5
278150,28-OCT-11,27-OCT-11,Melissa,,en,69.157.60.34,junefish@bell.net,13783404,000000120840119,4,4,Less wait time on telephone,4
278151,28-OCT-11,26-OCT-11,Madhu,,en,70.50.129.243,dstukel@sympatico.ca,13766092,000000120836247,4,4,,5
278152,28-OCT-11,27-OCT-11,Seshadri,,en,207.61.217.34,djmckrn@sympatico.ca,13780070,000000120839735,3,4,Had volume turned up.  I could barely hear the Bell rep. and had to keep asking him to speak louder.  It didn't help that I could not understand him very well due to his accent. ,2
278153,28-OCT-11,23-OCT-11,Elyes,,fr,184.145.253.82,nelson.laviolette@sympatico.ca,13733288,000000120747433,2,1,Je ne sais pas,3
278154,28-OCT-11,07-OCT-11,El Hadji,,fr,184.145.220.207,guymiche@sympatico.ca,13543638,000000120413096,4,4,Je crois que pour le genre d'appel de service je ne peux demander plus.,5
278155,28-OCT-11,27-OCT-11,Adam,,en,64.228.156.45,dfar4@sympatico.ca,13779952,000000120840006,5,4,,4
278156,28-OCT-11,27-OCT-11,Melissa,,en,69.158.101.210,mournahan@sympatico.ca,13785960,000000120856335,4,4,,3
278157,28-OCT-11,24-OCT-11,Gloria,,en,69.158.174.214,rjscan@sympatico.ca,13744392,000000120763560,5,4,,4
278158,28-OCT-11,27-OCT-11,Patrick,,en,76.68.129.221,allauratrainor@bell.net,13777494,000000120854137,5,5,the second agent could have introduced himself,5
276673,31-OCT-11,21-OCT-11,Priyanka,,en,174.89.239.37,deborah.sheiner@sympatico.ca,13711692,000000120724278,1,1,"get someone to help me with my dispute with Mastercard. I have been bounced around from Tech Support to Billing since October 12th and have written to your Head Officein  Toronto to complain about this lack of service.

I was scammed by a man claiming to be a Microsoft Tech, who told me my computer was 94% corrupt and that I would have to buy a new license as it had been corrupted too. All I need is a letter stating my computer system was down from Oct. 12, 2011 at 11:47 p.m. according to your Tech Support until I received a new modem on October 14th. It was impossible for me access my computer as the password had been changed and sympatico would not accept my log in. How then could anyone else log in to my computer if I couldn't.  If I don't receive a phone call from Bell Internet and a written letter to that effect from a Bell Technician, I will cancel my internet, phone and cell phone and I will cash in my 1,000 shares of BCE. No one from your company wants to help my situation and keep passing the buck. I have had it with Bell!",1
276674,31-OCT-11,30-OCT-11,Raj,,en,74.12.85.216,barnes.jill@sympatico.ca,13813512,000000120913206,5,5,,5
276675,31-OCT-11,30-OCT-11,Aymen,,fr,67.68.252.34,belle_brune69@sympatico.ca,13813582,000000120906107,5,5,reformater mon pc ,5
276676,31-OCT-11,28-OCT-11,Matthew,,en,99.249.210.161,robcam1000@bell.net,13801126,000000120880228,1,1,,1
276677,31-OCT-11,27-OCT-11,Alejandro,,en,207.61.24.131,mark_schofield@sympatico.ca,13785140,000000120861940,4,4,"Bell could've fixed the issue without me calling the trouble in.  The remote DSLAM port failed.  Customer care still focused on troubleshooting even though there was a service outage on my line alarm.  When you know a module fails and a subscriber service is running over it, just go fix it.",
276678,31-OCT-11,23-OCT-11,Pavan,,en,174.92.32.254,dgiddings@sympatico.ca,13730066,000000120744326,1,1,Ensure the connectivity between the customer and himslef or the line tech was maintatined.  Nothing resolved.  No follow up!  Line Tech - Elaine did not call back.  We had to flag a tech on the street who called in and got clearance to come to house to solve problem.  Let's publish this standard on you web site and glossy brochures for internet and voice guarantees.,1
276679,31-OCT-11,24-OCT-11,Loyda,,en,174.94.20.117,jrdkdd@sympatico.ca,13740864,000000120760923,3,1,"Find the reason emails are not arriving on our computer. For example tldelamater @aim.com sent an email 
with our address correct. it did not arrive. Several others also did not come. ",
276680,31-OCT-11,30-OCT-11,Gregorio,,en,69.158.169.181,john_richard@sympatico.ca,13815978,000000120911139,4,3,"Following another call from me the next day,a technician came to my residence and resolved the problem very satisfactorily.",4
276681,31-OCT-11,30-OCT-11,Duncan,,en,76.69.136.61,henrye@sympatico.ca,13815440,000000120904592,3,2,Solved the issue or understand the cause and explain it to me.,3
276682,31-OCT-11,13-OCT-11,Shalini,,en,184.145.48.53,masterpiece04@sympatico.ca,13611286,000000120516289,5,4,,5
276683,31-OCT-11,28-OCT-11,Jay,,en,70.29.255.154,mariebrais@bell.net,13798574,000000120878557,2,2,"The Technician was not very helpful. But
the one who came today Oct 31st was excellent.",5
276684,31-OCT-11,30-OCT-11,Sinu,,en,184.145.9.169,jaca.bennett@sympatico.ca,13815630,000000120912353,3,1,"I was told someone would call to tell me the issue had been resolved or to set a tech appointment at the house. I was to be available from 12-6. It is completely unreasonable and unacceptable to be expected to wait for 6 hours. some of us work for a living, in my case I am an hour from my home, if someone was to come to the house. Not very convenient at all. I have been a Bell customer all of my life, I switched my TV to Bell and was considering moving my personal cell service. I will now have to reconsider my thinking on that and whether I will continue with Bell.

One  other thing, I found it very difficult to both hear and understand the techs that I dealt with. I suggest they have training in enunciation get them to speak clearly.

Allan Bennett",2
276685,31-OCT-11,29-OCT-11,Marwa,,fr,65.93.53.8,leon.brillon@sympatico.ca,13808702,000000120895961,4,4,"Ne pas tout faire à ma place mais m'aider à le faire.
",4
276686,31-OCT-11,27-OCT-11,Hema,,en,67.68.36.118,edward.nicholas@sympatico.ca,13780486,000000120862316,1,1,"not to have hung up on me
",2
276687,31-OCT-11,30-OCT-11,Jean,,en,70.49.82.71,dorothy.lawson@bell.net,13814598,000000120908892,4,3,she tried to solve the problem,5
276688,31-OCT-11,27-OCT-11,Melvin,,en,70.52.176.52,rro@sympatico.ca,13788044,000000120844652,1,1,completly unsatified. It took 6 days to reconnect internet service.,2
276689,31-OCT-11,30-OCT-11,Jhon,,en,70.49.217.171,greg.mcdavid@sympatico.ca,13815290,000000120905538,4,5,,4
276690,31-OCT-11,30-OCT-11,Jorge Alberto,,en,65.92.53.176,mbristol@sympatico.ca,13817092,000000120905830,4,1,Fix my email without me being involed as I just turned on my computer & somehow my email page is in French.Why should I spend an hour or so with your tech.?? It is your end that changed things around.,2
276691,31-OCT-11,21-OCT-11,Seshadri,,en,65.94.122.167,denbook@sympatico.ca,13711722,000000120721713,2,2,return my call when we got disconnected.,3
276692,31-OCT-11,30-OCT-11,Abinash,,en,65.92.53.176,mbristol@sympatico.ca,13817094,000000120909720,2,1,After calling HP. tech 1-888-447-0158 & Microsoft tech 1-800-936-8479 I was told it had to be fixed by by server. That is you.Bell Sympatico.,2
276693,31-OCT-11,30-OCT-11,Sai,,en,70.27.91.79,raya@sympatico.ca,13818140,000000120912504,4,3,,4
276694,31-OCT-11,30-OCT-11,Moses,,en,184.147.214.92,jphoad@sympatico.ca,13816032,000000120905143,5,4,,5
276695,31-OCT-11,27-OCT-11,William,,en,174.94.123.29,charlesbertrand_2@sympatico.ca,13779030,000000120852536,4,5,,5
276696,31-OCT-11,25-OCT-11,Rocco,,en,76.65.21.68,tellus@sympatico.ca,13760956,000000120791226,5,4,,5
276697,31-OCT-11,11-OCT-11,Cecile,,en,74.15.62.95,geoff.burke@bell.net,13578354,000000120481208,5,5,,4
276698,31-OCT-11,30-OCT-11,Mauricio,,en,67.70.130.223,glenn.dafoe@sympatico.ca,13815232,000000120908069,4,4,,4
276699,31-OCT-11,30-OCT-11,Edgar,,en,70.49.68.5,gdil@bell.net,13815120,000000120912526,5,5,,5
276700,31-OCT-11,30-OCT-11,Nora,,en,69.158.68.6,master.design@sympatico.ca,13817032,000000120908699,4,5,It took two technical people to help. The first one I was left on hold for about 45 minutes. I called back and the second technical person Nora was most efficient and extremely helpful. ,4
276701,31-OCT-11,30-OCT-11,Karla,,en,70.49.68.5,gdil@bell.net,13815122,000000120912592,5,5,"Nothing , keep it up!",5
276702,31-OCT-11,29-OCT-11,Makram,,fr,174.93.248.18,luray@sympatico.ca,13808990,000000120892173,5,5,,5
276703,31-OCT-11,30-OCT-11,June,,en,74.14.28.241,edmondwong@sympatico.ca,13814708,000000120910295,5,5,Bell should have informed their customers ahead before they impose any change in billing and the underlying reasons for the change.,4
276704,29-OCT-11,27-OCT-11,Luis,,en,76.65.128.205,bhrwalter@sympatico.ca,13778316,000000120858343,4,3,,3
277149,28-OCT-11,27-OCT-11,Timmy,,en,174.91.148.6,momcilo@bell.net,13785892,000000120848620,4,4,,4
277150,28-OCT-11,27-OCT-11,Mohammed,,fr,65.94.10.39,sandra_richard@sympatico.ca,13788296,000000120852046,4,4,Send me the survey in english in the future,4
277151,28-OCT-11,27-OCT-11,Oussama,,fr,184.144.156.196,stephanelepage@sympatico.ca,13788988,000000120841747,1,2,Meilleur service et un agent à l'écoute,1
277152,28-OCT-11,27-OCT-11,Silverious,,en,70.27.98.250,sharon.larry@sympatico.ca,13788576,000000120855488,5,5,Nothing,5
277153,28-OCT-11,27-OCT-11,Sunhith,,en,174.89.129.208,AlanWillson@sympatico.ca,13776848,000000120850892,5,5,,5
277154,28-OCT-11,26-OCT-11,Stephanie,,en,99.239.12.77,nancylnewton@sympatico.ca,13772408,000000120813942,1,1,I should have received a return phone call from corporate office.  I left a message Wednesday morning and today is Friday morning.,2
277155,28-OCT-11,21-OCT-11,Alvaro,,en,64.26.155.89,smittyjr@sympatico.ca,13720608,000000120724655,1,1,do what they said they would do & have the problem fixed,1
277156,28-OCT-11,27-OCT-11,Med Amine,,fr,65.92.28.232,robert.querette@sympatico.ca,13787766,000000120860295,5,5,absolument rien,5
277157,28-OCT-11,25-OCT-11,Philip,,en,67.71.20.74,maureen.nolan@sympatico.ca,13756428,000000120806289,4,4,,4
277158,28-OCT-11,27-OCT-11,Melanie,,en,67.68.9.163,jscrease@sympatico.ca,13783340,000000120853291,5,5,"I find ""Emilee"" frustrating to navigate through. I would rather state the nature of my call than be prompted for my response.",4
277159,28-OCT-11,27-OCT-11,Aurea,,en,67.71.93.108,nshaver@sympatico.ca,13786468,000000120840855,4,5,,5
277160,28-OCT-11,27-OCT-11,Ronald,,en,174.94.19.144,marilouise@sympatico.ca,13785092,000000120839113,1,1,"Ronald was pleasant but did not resolve my issue. He gave me some less than acceptable work arounds. When I called back in later in the day and reached Victoria, she was able to identify and fix the problem within 2 minutes.  Perhaps a training issue?  Perhaps an employee willingness issue?",3
277161,28-OCT-11,27-OCT-11,Lukasz,,en,70.31.10.109,letrends@sympatico.ca,13784170,000000120854392,3,3,"no sure yet, because the solution may be or may be not----the replacement of our modem only time will tell.

About question #4 our answer is based on a long standing distaste for your company. We just put up with you because      to",2
277162,28-OCT-11,25-OCT-11,Asma,,en,70.26.25.188,ddespres@sympatico.ca,13750158,000000120794949,3,1,"I have been told that the problem that I am experiencing at the moment is not due to my computer, but is a problem with your Sympatico.Ca Homepage itself.  I am not able to access the Homepage while using Internet Explorer 8 as I keep getting a page error.  Yet, my Internet Explorer 8 works fine with all other Websites.",4
277163,28-OCT-11,27-OCT-11,Dilip,,en,70.53.73.72,sharonandlen@sympatico.ca,13788586,000000120850387,5,4,Everything was fine,4
277164,28-OCT-11,27-OCT-11,Gavin,,en,184.144.42.92,ronmck@sympatico.ca,13787953,000000120857221,5,5,"This session for help resulted in the very best time. It resulted in the very best usage of my e-mail service. I think the solution should result in my requests as a single user. AND more control of Passwords!!

 Ron McKay",5
277165,28-OCT-11,27-OCT-11,Haricharan,,en,50.101.224.40,robert.demille@sympatico.ca,13787746,000000120844502,5,5,NONE,5
277166,28-OCT-11,27-OCT-11,Leslie,,en,184.145.2.100,kathyandgerry@bell.net,13783546,000000120839651,5,5,,5
277167,28-OCT-11,27-OCT-11,Kevan,,en,64.231.214.203,beth.windeler@sympatico.ca,13778272,000000120855195,5,5,Pleased,4
277168,28-OCT-11,27-OCT-11,Ruth,,en,174.88.216.70,rwiley@sympatico.ca,13788108,000000120848606,1,2,walk me through the set up,2
277169,28-OCT-11,26-OCT-11,El Hadji,,fr,70.53.140.138,sounsue@bell.net,13775148,000000120823121,5,5,"En ce qui concerne le service Internet:

rien, toujours satisfait. ",4
277170,28-OCT-11,27-OCT-11,Med Hedi,,fr,74.15.138.223,nscaff@sympatico.ca,13786466,000000120853216,3,4,,4
277171,28-OCT-11,27-OCT-11,Greg,,en,76.64.40.169,hughfraser@sympatico.ca,13782162,000000120848456,5,5,"this time the service was good.he could sprrk english for achange,why are we outsourcing all theses jobes to foreign countreys.cheeper isnt alwayes the best",4
277172,28-OCT-11,26-OCT-11,Radhika,,en,76.64.204.95,nbpuddles@bell.net,13772506,000000120832135,5,5,we had a little trouble understanding each other,5
277173,28-OCT-11,26-OCT-11,Nabil,,fr,76.67.177.240,vavili@bell.net,13776150,000000120825305,5,4,,4
277174,28-OCT-11,27-OCT-11,David,,en,64.229.24.148,edgray@sympatico.ca,13780466,000000120854350,5,5,Not make the error in the first place,3
277175,28-OCT-11,19-OCT-11,Alonia,,en,74.12.185.15,gdeboer@sympatico.ca,13683552,000000120669443,1,1,,3
277176,28-OCT-11,26-OCT-11,Travis,,en,76.70.77.120,luciano.oliveira@sympatico.ca,13770708,000000120820926,5,5,"Remind the clerks at the Bell Store that if a customer goes to transfer their home phone number to to cell phone number, and they have Bell internet at home, they'll need to set up a Dry Loop to keep their internet working.",5
277177,28-OCT-11,27-OCT-11,Claudia,,en,184.145.5.127,bob.miller2@sympatico.ca,13778442,000000120853553,5,4,I think a better explanation of what the Tech was doing would have enabled me to do it myself the next time,5
277178,28-OCT-11,27-OCT-11,Mahesh,,en,69.159.100.48,brault12@sympatico.ca,13778548,000000120845600,3,3,,4
277179,28-OCT-11,27-OCT-11,Prego Junior,,fr,69.159.90.186,bertrand.coulombe@sympatico.ca,13778262,000000120855834,4,4,,4
277180,28-OCT-11,25-OCT-11,Diaraye,,fr,70.48.191.159,J.Begin43@sympatico.ca,13746830,000000120798206,5,5,,5
277181,28-OCT-11,27-OCT-11,Rodrigues,,en,64.231.51.182,goettsche@sympatico.ca,13781634,000000120860771,5,3,"I had password issues and was not aware that I have 2 different passwords for my internet service; at least I did not understand this.",5
277182,28-OCT-11,27-OCT-11,Quintin,,en,64.231.51.182,goettsche@sympatico.ca,13781636,000000120861592,5,3,,5
277183,28-OCT-11,27-OCT-11,Michael,,en,174.95.147.142,beattie.1@sympatico.ca,13778158,000000120851900,1,1,"have my problem solved, has been ongoing since April, still no satisfaction ",1
277184,28-OCT-11,26-OCT-11,Daniel,,en,70.53.44.70,susangoldberg@sympatico.ca,13775436,000000120832914,5,5,,5
277185,28-OCT-11,27-OCT-11,Gabriel,,en,76.69.9.84,markwaldron@bell.net,13785168,000000120844747,4,4,Ttrouble hearing the technician.,5
277186,28-OCT-11,27-OCT-11,Jeremy,,en,69.158.29.123,jmforsey@sympatico.ca,13782992,000000120849538,5,4,"Who knows?  It all depends on whether or not the 24.28% GST charge (yes, 24.28%) on my latest bill will be removed,as promised, and be replaced by the regular 13% GST.",4
277187,28-OCT-11,27-OCT-11,Charles,,en,69.159.23.204,steve.lau@sympatico.ca,13789008,000000120843952,5,5,,5
277188,29-OCT-11,28-OCT-11,Chenrup,,en,70.24.94.98,bjevans@bell.net,13791966,000000120884837,5,5,Inquire at the outset as to my level of computer literacy.,5
277189,29-OCT-11,21-OCT-11,Syed Mustafa,,en,74.15.114.58,eagle98@sympatico.ca,13712266,000000120712120,3,1,Stop Lying to Your customers!!!!!!!!!!!!!!,1
277190,31-OCT-11,28-OCT-11,Sana,,fr,204.101.237.139,mmarcotte8@sympatico.ca,13799358,000000120863383,5,5,,5
277679,28-OCT-11,27-OCT-11,Margaret,,en,65.92.196.254,ssiu@sympatico.ca,13788912,000000120850155,4,4,"To be more knowledgeable about the advantages of new service such as Fibe 12 or 16 over existing service. Also, should be able to waive any last month cancellation charge if customers want to upgrade.",4
277680,28-OCT-11,27-OCT-11,Fathi,,fr,70.30.230.23,denis.gilles@sympatico.ca,13779864,000000120860510,5,5,,4
277681,28-OCT-11,26-OCT-11,Linda,,en,50.101.89.48,tgalvao@sympatico.ca,13775704,000000120826215,4,4,Nothing at this time!,5
277682,28-OCT-11,24-OCT-11,Salma,,fr,65.93.125.92,akaramanoukian@sympatico.ca,13735872,000000120765923,2,2,Réduire les frais pour le modem que je paie depuis plusieurs années déjà.,2
277683,28-OCT-11,27-OCT-11,Victor Gabriel,,en,70.48.59.49,wertwyn@bell.net,13790072,000000120847043,4,4,,5
277684,28-OCT-11,27-OCT-11,Hal,,en,184.145.54.173,dvuong_1@sympatico.ca,13780396,000000120854584,5,5,,5
277685,28-OCT-11,25-OCT-11,Shirin,,en,74.14.13.224,kathleen_ohara@sympatico.ca,13754422,000000120785201,5,5,,4
277686,28-OCT-11,20-OCT-11,Khouloud,,fr,70.29.245.249,claudetessier@sympatico.ca,13696556,000000120683064,1,2,"Je suis trùes ,!content de votre e,ploy!e: Je lui qi de,qnd! une chose: elle l.q fqit ,qis qprùes elle s.est ,ise ùq vouloir qller plus loin et q pris possession de ,on ordinqteur pour qller sur ,on bell et fouiller pqrtout ce aue je ne lui qvqit pqs de,qnd! elle ,.q fqit perdre une heure: Qpres J.qi fer,! ,on ordinqteur et je n.qi pqs pu l.ouvrir: J.qi pqrl! ùq un qutre repr!sentqnt aui ,.q dit au.il ne pouvqit rienfqire d.qutre aue ,e donner le no de tel!phone du  vendeur de ,on qppqreil: Deuix inco,p!tents aui ,.ont cout! trùes cher et j.qi toujours un proble,e ùq cquse de leur inco,p!tence: Je ,.en souviendrqi:",1
277687,28-OCT-11,27-OCT-11,Andre,,en,65.95.71.59,rminardi@bell.net,13787714,000000120861448,5,5,,5
277688,28-OCT-11,21-OCT-11,Salvador,,en,64.231.26.87,lauraine.lauber@sympatico.ca,13715848,000000120720725,5,5,,5
277689,28-OCT-11,26-OCT-11,Carlton,,en,70.53.28.123,billmame@sympatico.ca,13763904,000000120825189,4,4,nothing,5
277690,28-OCT-11,23-OCT-11,Khan,,en,65.95.48.218,adam.bates@sympatico.ca,13728512,000000120751277,5,5,Nothing  - Service was quick and helpful,4
277691,28-OCT-11,27-OCT-11,Justine,,en,174.95.52.199,cbpickett@sympatico.ca,13778896,000000120859286,5,5,,5
277692,30-OCT-11,29-OCT-11,Linda,,en,76.69.139.44,youngwolfe@sympatico.ca,13812748,000000120899084,1,2,"A customer service that actually was listening and not delivering from a script. As well I received an estimation of ""a few hours"" regarding the service being restored and today I remain not with service. Called in and got a very frustrating condescending like reaction.
Apart from the outsourced robots doing their jobs, I feel my business to Bell is like a drop in the bucket. Not to mention the outcome is that I am without emailing capabilities for 2 days and have yet to hear anything new or helpful let alone ""service isn't working and not sure when it will be but what can we do for you?""
Next dealing with Bell I will make the switch to Rogers primarily because of your pathetic customer service

M",1
277693,30-OCT-11,29-OCT-11,Jose,,en,184.146.133.137,favreau@sympatico.ca,13806450,000000120890500,5,5,nothing...your representative was very efficient and polite,5
277694,30-OCT-11,29-OCT-11,Manoranjith,,en,70.31.75.121,jennifer_6@sympatico.ca,13807736,000000120889146,4,4,Was calling to request $50 credit on bill owing for incorrect service call billing price. Was told it was resolved - $50 credit plus HST. Credit given was $50 after HST. Not willing to stay on hold for another 20 minutes! Very pleasant Bell rep however!,2
277695,30-OCT-11,27-OCT-11,Megan,,en,70.27.130.64,lalucas@sympatico.ca,13783966,000000120852128,5,5,,5
277696,30-OCT-11,29-OCT-11,Moses,,en,69.157.36.194,vhggc@sympatico.ca,13812490,000000120895495,4,3,"Do not send follow-up letter re another password if a new one has already been established and email works. I was asked to ""ignore"" letter. Why send it?",5
277697,30-OCT-11,29-OCT-11,Colleen,,en,174.91.175.206,jimcsr@sympatico.ca,13807816,000000120897553,5,4,"The rep I spoke with was very helpful. No complaint there at all. The underlying issue was the malfunctioning of your website for usage tracking. I could not enter the page to get my usage figures. I am using Macintosh OS X 10.6.8 and Chrome browser -- perhaps this is the reason. Generally, I find your web design, navigation, and content to be substandard and often useless (witness this incident). It has been ever thus. Fortunately for you, Rogers is pretty much in the same boat. I remain unimpressed.",4
277698,30-OCT-11,29-OCT-11,Pradheep Kumaar,,en,69.158.90.195,walter.johnson@sympatico.ca,13812578,000000120891584,5,5,actually I have no complaints,5
277699,30-OCT-11,29-OCT-11,Caroline,,en,184.147.35.164,mg.dalrymple@sympatico.ca,13809614,000000120897833,3,1,Impossible to understand the language accent,
277700,30-OCT-11,11-SEP-11,Naveed,,en,65.95.83.196,reduf82@sympatico.ca,13215914,000000119803138,1,3,"1st request was cancelled and on talking with 2 reps subsequently they were unable to tell me why.  I got different story on cost vs purchase of the new modem. Eventually got new modem, however, delivered when I was not home even they had been fully informed I would be away.  Also after i hour stating to send me the modem the rep states ""we will have a technition there on Thursday"". I had already told him I would be home and anyway did not wish a technition in the 1st place.",2
277701,30-OCT-11,28-OCT-11,Inobel,,en,70.26.109.220,evan_graham@sympatico.ca,13794364,000000120863778,2,1,I feel that I was provided with a 'corporate script' that is designed to palcate the cutomer and not to resolve the problem. ,2
277702,30-OCT-11,29-OCT-11,Manuel,,en,174.94.56.85,mhanousek@sympatico.ca,13809624,000000120889330,5,5,,4
277703,30-OCT-11,29-OCT-11,Mitchell,,en,74.14.118.225,nagyc@sympatico.ca,13810074,000000120890104,5,5,nothing,5
277704,28-OCT-11,27-OCT-11,Juan Paolo,,en,50.101.56.154,winston.chinchuck@sympatico.ca,13790128,000000120854677,5,5,Option to purchase the modem instead of a rental fee,5
277705,28-OCT-11,27-OCT-11,Mohd,,en,174.88.84.7,donna.adrian@sympatico.ca,13780220,000000120850452,5,5,"Called me within the 48 hours I was told you would call - I finally called a week later, and the technician was able to solve my problem",4
277706,28-OCT-11,27-OCT-11,Mahender,,en,74.14.153.117,vcanestraro@sympatico.ca,13789854,000000120854054,4,4,nothing ,4
277707,28-OCT-11,24-OCT-11,Jacques,,en,67.70.66.102,gschultes@sympatico.ca,13739572,000000120763302,4,4,,5
277708,28-OCT-11,27-OCT-11,Kamil,,en,174.91.121.140,cquigg@sympatico.ca,13779384,000000120844096,5,4,before speaking to Kamil,2
277709,28-OCT-11,27-OCT-11,Andrea,,en,65.93.118.40,j.l.mcclure@sympatico.ca,13782376,000000120861044,5,5,Nothing more!,5
277710,28-OCT-11,23-OCT-11,Perumalla,,en,207.164.79.97,sonjalou@sympatico.ca,13734510,000000120753016,5,4,"Nothing, the service representative was very pleasant and helpful. ",5
277711,28-OCT-11,26-OCT-11,Sabha,,en,70.54.69.3,ilazar@sympatico.ca,13768152,000000120817458,1,1,Solved the problem without repeat calls,1
278159,28-OCT-11,20-OCT-11,Mohamed,,fr,184.144.232.89,denisperras@sympatico.ca,13697312,000000120696692,5,5,,4
278160,28-OCT-11,26-OCT-11,Randileigh,,en,184.145.14.101,acdaniel@sympatico.ca,13762676,000000120830728,4,3,,3
278161,28-OCT-11,27-OCT-11,Prem,,en,70.50.194.110,peter-jean@sympatico.ca,13786852,000000120842619,5,5,,5
278162,28-OCT-11,26-OCT-11,Justin,,en,184.147.34.52,phansell@sympatico.ca,13773168,000000120820529,5,5,,4
278163,28-OCT-11,27-OCT-11,Mohammed,,en,76.67.67.95,d.marych@sympatico.ca,13779498,000000120843165,4,4,,4
278164,28-OCT-11,06-SEP-11,Diedra,,en,174.95.98.27,sandi.ash@sympatico.ca,13157596,000000119679846,1,1,bell promises and does not deliver.on sept 6 i recieved email confirmation for service to begin sept 6.today is oct 27 i am still being charged the old fees on both phone and internet services.I am both disappionted and frustrated with this service. ,1
278165,28-OCT-11,25-OCT-11,Abinash,,en,65.94.64.123,carmen.farkas@sympatico.ca,13749024,000000120792027,1,1,"I had to call two more times and finally the last tech. Maria, realized that I had too many emails, we cleaned the server and all was well. But it took 3 calls to solve the issue",1
278166,28-OCT-11,27-OCT-11,Mahesh,,en,70.54.45.82,john.brennan@sympatico.ca,13783124,000000120852507,5,5,nothing,5
278167,28-OCT-11,26-OCT-11,Mohamed Amine,,fr,70.53.147.197,alain.ouellette040@sympatico.ca,13762852,000000120814882,5,4,le temps d`attente etait trop long avant de parler au telephonist,5
278168,29-OCT-11,28-OCT-11,Mohan,,en,76.64.41.146,blrodgers@sympatico.ca,13792022,000000120875213,5,5,n\a,5
278169,29-OCT-11,28-OCT-11,Arjuman,,en,70.30.60.226,aj.rayburn@sympatico.ca,13790936,000000120868922,5,5,It was difficult for me to follow her accent but she did her best and although it took us a while we got things straightened out,4
278170,29-OCT-11,28-OCT-11,Med Karim,,fr,184.144.220.202,sdecarie1@sympatico.ca,13801770,000000120867205,5,5,rien tout etais ok,4
278171,29-OCT-11,28-OCT-11,Emmanuelle,,en,69.158.1.125,jimmyjohn_9@sympatico.ca,13796444,000000120865342,5,5,"explained what happened to my service in telephone land, tecknicly.",5
278172,29-OCT-11,28-OCT-11,David,,en,174.95.201.125,trbo@sympatico.ca,13802880,000000120876341,5,5,,5
278173,29-OCT-11,28-OCT-11,Edwin,,en,69.165.175.202,jlehman1@sympatico.ca,13796503,000000120870153,5,5,,5
278174,29-OCT-11,28-OCT-11,Robbie,,en,206.47.201.180,milovanovich@bell.net,13799244,000000120863890,4,4,the way your billing works is totally unacceptable. if you guys make a mistake in billing you still require us to make a full payment even thou its your error. very unprofessional,3
278175,29-OCT-11,28-OCT-11,Karen,,en,184.145.54.79,valeriereed@sympatico.ca,13803018,000000120873534,3,3,A more clear explanation concerning the one time billing of $49.45 for modem rental fee without prior information.  The one time fee has not been charged previously. A varied monthly rate was charged according to my bills. This new and unexpected bill at this particular time has me considering shopping around for another intenet provider.   ,2
278176,29-OCT-11,25-OCT-11,Gunson,,fr,174.95.186.103,mon.cheznous@sympatico.ca,13757096,000000120797066,5,5,,5
278177,29-OCT-11,28-OCT-11,Franssesca,,en,70.52.229.243,vgustafson@sympatico.ca,13803106,000000120882256,2,1,I have still the same problem that I called to solve.,3
278178,29-OCT-11,26-OCT-11,Mohammed,,en,50.100.133.71,deb.e-t@sympatico.ca,13765544,000000120812093,4,4,Sending an e-mail twice to give me a new password when my e-mail was out of service makes no sense.,5
278179,29-OCT-11,28-OCT-11,Luis,,en,69.158.161.113,jmontague@sympatico.ca,13796548,000000120868805,5,5,"Nothing, I was completely satisfied. Luis was very patient with me as I'm new to this.",5
278180,29-OCT-11,28-OCT-11,Radhika,,en,208.124.204.162,barb.imre@sympatico.ca,13791670,000000120881067,3,4,"Since Rogers is open at night, I am surprised you are not.  I called first at 1.a.m
Also please use people on the phone whose English is understandable.  The first rep. was not.  The manager was.",3
278181,29-OCT-11,27-OCT-11,Amine,,fr,70.52.102.177,nicoledaniel9@sympatico.ca,13786342,000000120862215,5,5,,5
278182,29-OCT-11,27-OCT-11,Gustavo,,en,184.146.158.38,naeandkit@bell.net,13786156,000000120844764,5,5,Nothing,5
278183,29-OCT-11,28-OCT-11,Hana,,en,70.30.231.100,zarlengas@sympatico.ca,13803588,000000120879410,5,5,"Nothing More , The lady spoke French very well , & not like someone from india who can't even pronounce the words like in my past experience .  Very satisfied .",5
278184,29-OCT-11,27-OCT-11,Satish,,en,184.145.68.154,ann.fitchett@sympatico.ca,13777698,000000120843550,5,5,"Nothing, the man was very courteous and assured me that he could make the changes I needed.",5
278185,29-OCT-11,28-OCT-11,Hema,,en,70.24.214.94,rosemarie7609@sympatico.ca,13801312,000000120869811,5,5,,5
278186,29-OCT-11,28-OCT-11,Haythem,,fr,67.68.206.201,guyp@sympatico.ca,13795324,000000120870760,5,5,"J'aimerais que le service à la clientèle de Bell soit assurée par des employés québécois!!! C'est une très grosse erreur de votre part d'assurer ce service à l'étranger. Ma perception est que vous vous fichez pas mal de ce qui se passe ici et que vous n'êtes là, comme n'importe quelle entreprise, que pour faire du fric. Bell = primates",4
278187,29-OCT-11,27-OCT-11,Gregory,,en,204.101.237.139,fjmartinez@sympatico.ca,13780988,000000120857889,5,5,I would like to know why is alwayas a mistake on my bill?,3
278188,29-OCT-11,26-OCT-11,Baltharaj,,en,65.94.86.201,cappymich@sympatico.ca,13764320,000000120830122,5,5,,5
278189,29-OCT-11,28-OCT-11,P Senthil,,en,65.95.102.201,derek.betty@sympatico.ca,13793572,000000120863105,3,5,"Let me know that your system was out before wasting my time on checking my system, then being bumped up to a supervisor who said that Bell was working on fixing its suystem",2
278190,29-OCT-11,26-OCT-11,Jordan,,en,67.71.11.75,shirley.kelly@sympatico.ca,13774880,000000120828935,5,5,"Jordan was absolutely helpful and answered all questions, but did admit he had to put me on hold to find the answer to one query,BUT also told me he usually deals with cancellations...I praise him for not transferring me to another area for answers, he took it upon himself to find out, and answered my query. I appreciated that...so nothing really to improve on...other than perhaps train everyone to be familiar with all areas...",4
278191,29-OCT-11,28-OCT-11,Achref Badii,,fr,76.65.136.242,ynaud@sympatico.ca,13803500,000000120885068,1,,Quand finalement j'ai parlé à un technicien d'ici.... Le tout (rendez-vous pour réparer la paire défectueuse)s'est réglé en 3 minutes.  C'était le 3e appel... Ça m'a pris 1 heure de mon temps........,1
278192,29-OCT-11,28-OCT-11,Aquiles,,en,65.95.162.26,elat@sympatico.ca,13794140,000000120886561,5,5,,5
278193,29-OCT-11,28-OCT-11,Oussama,,fr,70.48.16.26,rodrigue_michaud@sympatico.ca,13801204,000000120867386,3,2,"Votre conseiller ne pouvait faire mieux que moi. Il ne savait pas trop où aller pour trouver le problême.

Merci quand même.",2
278194,29-OCT-11,25-OCT-11,Jhon,,en,174.95.44.139,barwong@sympatico.ca,13748156,000000120795511,5,4,"shorten the wait time, I guess",5
276705,29-OCT-11,24-OCT-11,Reina,,en,174.91.35.136,asok@sympatico.ca,13736360,000000120769603,5,5,,5
276706,29-OCT-11,24-OCT-11,Justin,,fr,70.51.59.63,marc.st@sympatico.ca,13742100,000000120771423,4,5,cesser de nous faire parler avec une machine enregistrer,4
276707,29-OCT-11,28-OCT-11,Sylvie,,en,64.229.93.230,donshaver@bell.net,13793844,000000120871827,4,4,not much needed,4
276708,29-OCT-11,28-OCT-11,Jose,,en,70.27.79.199,josephnagy@bell.net,13796770,000000120884069,5,4,none,5
276709,29-OCT-11,28-OCT-11,Patrick,,fr,184.151.127.242,dnoel@sympatico.ca,13793772,000000120878247,5,2,Rien c'est  un problème d'ordinateur ,5
276710,29-OCT-11,23-OCT-11,Jamila,,fr,67.68.164.253,rbeaulne@sympatico.ca,13733852,000000120744161,3,4,Tres difficile a les comprendres.,3
276711,29-OCT-11,25-OCT-11,Dilli,,en,76.69.24.163,skingswood@sympatico.ca,13760240,000000120804516,5,5,Nothing - prompt efficient service received!,5
276712,29-OCT-11,28-OCT-11,Annie,,en,74.15.243.166,keith.daniels@sympatico.ca,13797232,000000120863200,3,4,Annie could have been a little more demonstrative of good Customer Service. She did not really do anything as my problem of no internet service was corrected while I was on hold and yet I was given the impression that she was doing me a huge favour.,3
276713,29-OCT-11,28-OCT-11,Emer,,en,174.94.15.85,idcm@bell.net,13795706,000000120883088,1,2,"I would like to talk someone in Canada and  County. We have people in Canada looking for work. If this does not change soon, I'm going change my service. Also please spell people name right on the bill or letter that you send out. Thank you,
Danny",1
276714,29-OCT-11,28-OCT-11,Silverious,,en,74.14.90.138,lzizovski@sympatico.ca,13798248,000000120870885,4,5,Be more familiar with Macs,4
276715,29-OCT-11,28-OCT-11,Estephania,,en,76.65.32.100,kvngh@sympatico.ca,13797504,000000120880635,1,1,"Send a tech to my door who will acually come inside, not be deathly afraid of my dog!",1
276716,29-OCT-11,28-OCT-11,Shyam,,en,69.158.83.127,trevor.white@sympatico.ca,13802898,000000120870306,4,5,"Representative Shyam was knowledgeable and resolved my problem, I would have liked better 'English'. but was understandable",5
276717,29-OCT-11,29-OCT-11,Mohammed shafeeq,,en,76.69.0.213,dr.trenton@sympatico.ca,13793910,000000120887282,4,5,,5
276718,29-OCT-11,28-OCT-11,Catherine,,en,70.27.32.29,ermis2006@sympatico.ca,13794314,000000120878702,4,4,keep technical suport away from India.,5
276719,29-OCT-11,28-OCT-11,Bumi,,en,70.27.121.146,diana.bennett2@sympatico.ca,13793628,000000120877816,5,5,,5
276720,29-OCT-11,28-OCT-11,Mauricio,,en,65.95.124.138,delbo0567@bell.net,13793508,000000120884878,5,5,Perhaps by having senior techs such as Mauricio train in customer tact and approach.  Excellent tech you need more people like this in your organizaton!!!,3
276721,29-OCT-11,28-OCT-11,Cheryl,,en,174.119.172.232,andylee@bell.net,13791250,000000120881662,2,2,"Be up front and honest about the offer that you are giving me. The rep lied that I would be getting the exact same plan at a lower price. When in fact, they switched me to a much worse plan by lying to be.",1
276722,29-OCT-11,28-OCT-11,Sowjanya,,en,69.156.57.193,nbourgon@sympatico.ca,13799728,000000120886994,4,2,,2
276723,29-OCT-11,28-OCT-11,Jose,,en,204.101.237.139,vwellis@bell.net,13803200,000000120886414,1,1,"1. I spent 18mins for my simple qestion to be answered...unacceptable 

2. Rep placed me on hold about 3 times..not impressed..hold was not necessary for this call..

3. Rep needs to pay attention ..I had to repeat my address 3 times..very poor..",2
276724,29-OCT-11,23-OCT-11,Harjeeth,,en,184.147.206.191,mar.cor@sympatico.ca,13732582,000000120748249,3,4,Customer follow up. ,4
276725,29-OCT-11,28-OCT-11,Bea,,en,70.29.80.58,terryhew@sympatico.ca,13802614,000000120884260,5,5,,5
276726,29-OCT-11,28-OCT-11,Rocco,,en,69.156.153.56,br.pres@sympatico.ca,13792126,000000120877710,5,4,Wait time could be reduced,5
276727,29-OCT-11,28-OCT-11,Matthew,,fr,70.52.60.101,louisaubry@sympatico.ca,13798076,000000120880000,5,5,,5
276728,29-OCT-11,28-OCT-11,Gregory,,en,184.145.105.30,sallan1@sympatico.ca,13801560,000000120870303,5,4,"I don't like having to call every year to get a cometative price for my services loyalty, should mean that you apprieciate a loyal customer and have insentives for staying.. I shouldn't have to call for this.",3
276729,29-OCT-11,28-OCT-11,Franssesca,,en,174.92.179.120,dallascj@bell.net,13793248,000000120884829,5,5,nothing,5
276730,29-OCT-11,26-OCT-11,Margaret,,en,70.31.36.165,jemartell@sympatico.ca,13768694,000000120818698,4,4,,5
276731,29-OCT-11,28-OCT-11,Christina,,en,65.94.50.106,mutyi@sympatico.ca,13799580,000000120878952,4,5,"It appears that the way the Bell System is set up, a customer care rep needs to access up to four different areas in the computer in order to view the whole Bell Subscription of a client. The Software Program is very out-dated at Bell!!!  Christina was most patient as she had wade through many screens/directories to figure out all Bell Billing, Sympatico Billing, Client Contracts, Bundles etc.  As far as I can determine there was no Summary Sheet on a Client.  The length of the call could have been much less.  As an aside, Bell's Billing Statement is most confusing to the average person!  That too can be greatly improved by spelling everything out ie.  Phone Bill & reduction = Final Amount + HST.  The same for the Internet should spell out the ""type"" (ie. Essential), monthly fee, reduction = Final Amount + HST.  A much better, friendlier Form can easily be created and should be done to bring Bell current with Technology.  Thank you.",4
276732,29-OCT-11,28-OCT-11,Sylvie,,fr,67.68.64.223,charron_25@sympatico.ca,13792660,000000120871462,4,5,,5
276733,29-OCT-11,27-OCT-11,Jamila,,fr,76.70.62.155,Drosai@sympatico.ca,13776918,000000120842347,4,1,,4
276734,29-OCT-11,28-OCT-11,Zaccheus,,en,65.92.0.90,colleen.johnson@sympatico.ca,13792974,000000120863010,1,1,Perhaps the senior technican requires more training??,3
276735,29-OCT-11,24-OCT-11,Sayeeduddin,,en,174.88.118.2,timkerr3@sympatico.ca,13745852,000000120758688,4,4,"Everything is working great. Thanks.

Tim",4
276736,29-OCT-11,28-OCT-11,Yosimar,,en,70.50.196.73,elmarson@sympatico.ca,13794180,000000120883047,5,4,instant solution to problem - it had to be escalated to next level - this is no reflection on the service of the technician with whom I spoke.,4
276737,29-OCT-11,28-OCT-11,Robert,,en,174.92.113.189,doris.avery@sympatico.ca,13793856,000000120873668,5,5,I want to compliment JOH WAGNALL not Robert for his very professional manner and for all his help. I like the personal service at the Oshawa store. I prefer to do my service work in person. I wish You could also have your computer service in a store. ,5
276738,29-OCT-11,28-OCT-11,Aprajit,,en,70.24.88.6,lutzr@sympatico.ca,13798214,000000120868048,5,5,not a thing,5
276739,29-OCT-11,28-OCT-11,Pascal,,en,76.67.112.72,keith.zimmerman@sympatico.ca,13797238,000000120882691,1,1,"Find out what programs are available.
The department I talked to could not communicate with another department.",1
276740,28-OCT-11,23-OCT-11,Sarra,,fr,184.145.253.82,nelson.laviolette@sympatico.ca,13733290,000000120747117,2,2,Je ne sais pas,3
277191,31-OCT-11,30-OCT-11,Adam,,en,70.30.81.36,rpm70@sympatico.ca,13818458,000000120903742,5,5,?,5
277192,31-OCT-11,30-OCT-11,Isaac,,en,69.159.117.115,joakley@sympatico.ca,13815936,000000120911106,4,4,,5
277193,31-OCT-11,30-OCT-11,Farah,,en,184.145.103.253,cagoyette@sympatico.ca,13813892,000000120903853,4,5,"Farah was very helpful however I didn't get the transaction summary email as promised.  

I called the office back a few hours later and spoke to someone to explain - she sent me an email with details that weren't correct (internet @ 20GB/mo instead of 2GB/mo and cost of $36.95 - $5.00 = $36.95 s/b $31.95/mo).  I replied to that email but haven't had a response even by now.   

I used online chat and they clarified info as I described above (and included the one time charge for modem rental at $49.95 that I had forgotten about) - so I had to copy /save that as my transacation summary instead of receiving the original one (I did confirm with Bell that they had my correct email in case that was the issue)",4
277194,31-OCT-11,28-OCT-11,Mahesh,,en,174.95.111.129,don59@sympatico.ca,13793806,000000120882609,5,5,,4
277195,31-OCT-11,30-OCT-11,Thorat,,en,184.145.3.189,McBrideM@bell.net,13812942,000000120908590,4,,"Something is being sent to remedy the situation.  Meanwhile, by jiggling wires, I managed to retrieve an internet connection.  My wireless has been down before and I hope the problem will be resolved soon.",
277196,31-OCT-11,30-OCT-11,Andy,,en,70.54.6.78,denismyers@sympatico.ca,13814424,000000120907281,5,5,"This experience was completely satisfactory. Other times I have spoken to persons with accents so heavy that I had to ask them over and over what they were saying. My knowledge of the computer is quite limited, and I need very clear understanding and instructions which are not always forthcoming.",4
277197,31-OCT-11,30-OCT-11,Anusha,,en,76.71.32.103,gerald.stuart@sympatico.ca,13815144,000000120910150,4,4,,5
277198,31-OCT-11,30-OCT-11,Leslie,,en,69.159.109.31,mcarthurpark55@sympatico.ca,13817098,000000120905741,3,3,,4
277199,31-OCT-11,27-OCT-11,Saadullah,,en,69.159.23.77,sunxsales@sympatico.ca,13789116,000000120852998,4,1,"Been more proactive, this wasn't the first time I had called re the problem
it took about 4 calls before some one thought about sending a service tech out.He saw the problem at once and fixed it. Not only that because of the fix my house phones are working fine now.",5
277200,31-OCT-11,30-OCT-11,Gregorio,,en,64.118.23.108,phase1electric@sympatico.ca,13817894,000000120905925,4,4,,4
277201,31-OCT-11,30-OCT-11,Hema,,en,184.144.175.128,m.feltus@bell.net,13816730,000000120903549,5,4,,5
277202,31-OCT-11,30-OCT-11,Nikitha,,en,65.94.112.83,msmillar@sympatico.ca,13817410,000000120909792,5,5,"Everything was fine; no issues.",3
277203,31-OCT-11,30-OCT-11,Tarek,,en,64.229.129.175,mgarneau@sympatico.ca,13817168,000000120908081,4,3,,5
277204,31-OCT-11,30-OCT-11,Tarek,,en,64.229.129.175,mgarneau@sympatico.ca,13817170,000000120907117,4,4,,5
277205,31-OCT-11,30-OCT-11,Bedre,,en,174.95.157.148,smart.e@sympatico.ca,13818838,000000120910899,5,5,On this ocassion nothing,5
277206,31-OCT-11,30-OCT-11,Anusha,,en,65.92.0.176,lvine@sympatico.ca,13816710,000000120904159,2,2,I was calling to find out if the service was down.  It seemed like a simple question.  But we got caught up in verifying my account.  I'm not sure why this was necessary.,
277207,31-OCT-11,30-OCT-11,Rym,,fr,70.48.120.89,gendron.richard@sympatico.ca,13815130,000000120905009,4,5,,5
277208,31-OCT-11,30-OCT-11,Mohamed Sabry,,fr,184.145.187.3,skippyfleury@sympatico.ca,13818822,000000120903543,4,4,"Je n'ai pas aimé qu'on me demande mon code personnel pour accéder à mes courriels.
N'oubliez pas que toutes les compagnies sérieuses, vous y compris, nous rappelle très souvent de ne jamais écrire notre code, de ne pas prendre votre date de naissance, numéro d'assistance sociale etc... comme code.",5
277209,31-OCT-11,28-OCT-11,Aika,,en,184.147.213.152,dirkc@bell.net,13793697,000000120868275,5,5,Understanding the billing and billing periods can be confusing. When I made changes to my package I didn't realize there was such a lag in the billing cycle.,4
277210,31-OCT-11,30-OCT-11,Hatem,,fr,184.145.187.3,skippyfleury@sympatico.ca,13818824,000000120903631,4,4,voir autre sondage,4
277211,31-OCT-11,30-OCT-11,Ayesha,,en,64.229.26.209,dfbutler40@sympatico.ca,13814444,000000120907913,5,5,,5
277212,31-OCT-11,30-OCT-11,Julie Anne,,en,69.156.110.151,albertpribil@sympatico.ca,13813180,000000120909918,4,2,,3
277213,31-OCT-11,30-OCT-11,Sinu,,en,70.53.110.9,barbkee@bell.net,13813508,000000120910820,5,5,Nothing.....service was excellent! ,5
277214,31-OCT-11,30-OCT-11,Grace,,en,174.93.47.202,mchagar@sympatico.ca,13817112,000000120906195,1,,"Correct problem, call back and explain.",1
277215,31-OCT-11,30-OCT-11,Porushotham,,en,174.95.216.130,gd.stubbings@sympatico.ca,13815116,000000120909730,5,4,,5
277216,31-OCT-11,30-OCT-11,Lor,,en,206.126.88.159,rstinziani@sympatico.ca,13818478,000000120910398,4,4,Got it right the first time.  Had to call again to get the service I requested 2 weeks before.,3
277217,31-OCT-11,28-OCT-11,Murali,,en,69.158.49.45,may.burgess@sympatico.ca,13798846,000000120862995,5,5,There was nothing that could have been improved The service was excellent,5
277218,31-OCT-11,27-OCT-11,Sam,,en,76.69.204.150,erika.gabel@sympatico.ca,13780700,000000120848493,2,1,"Why can we not have Canadian Labour force to solve our on- line inquiries??
I have great difficulties to understand, after a long time to try solve the problem I was so frustrated I cut the conversation.",2
277219,31-OCT-11,30-OCT-11,Joanne,,en,76.69.137.82,bill.sklar@sympatico.ca,13813658,000000120904867,1,1,"have staff who listen, are not so egotistical, and scripted that they are unable to deal with something outside of the norm.  But most of all cease being so rude and listen to the customer.

please call me 416-410-1215  I would fire the staff person or at least send him to hearing training

after 46 minutes and 35 seconds, the technician told me that my computer was corrupted regardless of the evidenced that it was a Bell problem.  He refused to escalate and he refused to hear anything that was not on his script!!!!!!!!!!!",1
277220,31-OCT-11,30-OCT-11,Nelly,,en,70.31.45.110,dssmith8@sympatico.ca,13814648,000000120906904,5,5,I can't thing of anything.  Nelly was very patient and thorough.  Professional.,5
277221,31-OCT-11,28-OCT-11,Yosimar,,en,38.99.132.61,jratkinson@sympatico.ca,13796834,000000120863332,1,1,"I first called on Oct. 24th, not able to connect to Internet.  Your team diagnosed a bad power supply to the modem.  You said you would send one by purolator.  Did not receive so I called back on Friday Oct. 28.  You said it was on a Purolator truck for delivery that same day.  Did not receive so I called back on Sunday Oct. 30.  Found out you sent my power supply to the wrong address.  Now you tell me it will take an additional 3 business days.  Assuming it arrives on time that will be 10 days without Internet service.",1
277222,31-OCT-11,30-OCT-11,Mohamed,,fr,64.228.165.152,elocin1@sympatico.ca,13814734,000000120904731,5,4,,3
277712,28-OCT-11,26-OCT-11,Michelle,,en,70.54.69.3,ilazar@sympatico.ca,13768154,000000120816795,1,1,Solved my problem without repeat calls from Wed to Friday!,1
277713,29-OCT-11,28-OCT-11,William,,en,174.94.10.252,dbsmall@sympatico.ca,13793444,000000120871020,5,5,"I can't think of anything. Willian was patience personified, and solved what for us were insurmountable problems. He was a treat to deal with.",5
277714,29-OCT-11,26-OCT-11,Kristen,,en,70.24.181.110,newbobhastie@sympatico.ca,13772544,000000120833403,5,5,eliminate the voice activation and shorten the waiting time to connect to a representative,5
277715,29-OCT-11,28-OCT-11,Gayathri,,en,70.29.110.193,joan.levesque@sympatico.ca,13796566,000000120874175,2,1,"Tell the truth.  First lady I spoke to said I would receive a call back in 15 minutes, I called an hour later and a guy said oh no you won't have any access for 24-48 hours.  Then I got on chat and the lady said 24-48 and it was caused by an outage.  What outage?? I was told there was a issue with unusually activity on my sympatico account.  ",4
277716,29-OCT-11,28-OCT-11,Luis,,en,70.24.112.177,ejfudd@bell.net,13794126,000000120878013,5,4,,5
277717,29-OCT-11,28-OCT-11,Karingula,,en,184.146.2.227,linda.nicholls@sympatico.ca,13797876,000000120868311,3,4,Karingula did not seem to fully understand the problem - despite several attempts to explain it to him.   It was only when it was turned over to the technical internet division that it was resolved.   This took considerably longer than I think was necessary.,4
277718,29-OCT-11,28-OCT-11,Mario,,en,74.14.148.118,mike.martins@sympatico.ca,13799194,000000120863751,4,4,"It would have been better if it had not involved the whole morning. But I am not complaining as my computer is now working better than it has done for quite a while.
                                            Than you. Mike Martins",4
277719,29-OCT-11,28-OCT-11,Faten,,fr,174.88.119.177,j.gdansereau@sympatico.ca,13795854,000000120868439,3,3,le temps de reparation trop long,4
277720,29-OCT-11,28-OCT-11,Duncan,,en,174.93.162.92,alex.elias@sympatico.ca,13791004,000000120864852,4,4,Improve English language skills,3
277721,29-OCT-11,26-OCT-11,Achref,,fr,50.100.120.144,diane.milot2@sympatico.ca,13765740,000000120836626,5,5,,5
277722,29-OCT-11,28-OCT-11,Hssen,,fr,70.52.84.200,gilbert.roy1@sympatico.ca,13795042,000000120881735,5,5,c'est la première fois que je reçois un service de Bell de très grande qualité. Félicitations à cet employé.,4
277723,29-OCT-11,28-OCT-11,Emer,,en,70.55.2.112,ruthbuchanan@bell.net,13801422,000000120873442,4,4,,4
277724,29-OCT-11,28-OCT-11,Roberto,,en,70.31.64.210,frankheim@sympatico.ca,13794664,000000120874221,4,4,Robert looked after the problem very quickly. ,5
277725,29-OCT-11,28-OCT-11,Leni,,en,174.91.123.17,rankinscammell@sympatico.ca,13800760,000000120863363,1,1,"I have NEVER had a good out come from the off shore service. Can't hear them, can't understand them, they don't seem to understand me. They have NEVER solved my issues. It makes Bell look very bad like a very greedy company using second rate poor quality help to abuse its customers. I pay far to much to be treat this way Shame on you Alex is spining in the grave",1
277726,29-OCT-11,28-OCT-11,Zied,,fr,174.92.224.217,toutant3@sympatico.ca,13802858,000000120882400,4,4,absolument rien de plus,5
277727,30-OCT-11,29-OCT-11,Mahesh,,en,74.15.92.77,stephenandrenata@sympatico.ca,13811906,000000120893561,5,5,N/A,5
277728,30-OCT-11,29-OCT-11,Zaccheus,,en,70.50.97.61,gailandkirkdu@bell.net,13806700,000000120896759,5,5,"Your operator Ruth was very knowledgeable, polite, and helpful. There was nothing that needed improvement. Thanks  Kirk",4
277729,30-OCT-11,29-OCT-11,Eduardo,,en,69.159.184.21,ajcasey@sympatico.ca,13804006,000000120897832,5,5,,4
277730,30-OCT-11,29-OCT-11,David,,en,65.95.50.89,david.quesnel1255@sympatico.ca,13805678,000000120892487,5,5,spoken more slowly,5
277731,30-OCT-11,29-OCT-11,Michael,,fr,69.159.160.101,johanne_piche_1@sympatico.ca,13807962,000000120896949,5,5,"je devrais recevoir mes courriels avec ma nouvelle adresse soit:
jpiche@bell.net",5
277732,30-OCT-11,29-OCT-11,Matthew,,en,184.147.122.115,jdsjrowe@sympatico.ca,13807654,000000120902419,5,5,Nothing,5
277733,30-OCT-11,29-OCT-11,Grace,,en,70.24.222.91,sgilletz@sympatico.ca,13811592,000000120891160,5,5,"Grace  was great
It was nice not going to India
When we have problems it is much easier to speak with someone without having to concentrate on what they are saying",4
277734,30-OCT-11,29-OCT-11,Jazel,,en,74.15.46.224,carolyoungfamily@sympatico.ca,13805046,000000120890882,5,5,,5
277735,30-OCT-11,24-OCT-11,Elsy,,en,70.54.9.90,bmreid@sympatico.ca,13736858,000000120770358,5,5,,5
277736,30-OCT-11,29-OCT-11,Tarek,,fr,76.68.241.81,marc.beaudry052@sympatico.ca,13809182,000000120892590,5,5,,5
277737,30-OCT-11,23-OCT-11,John,,en,76.68.118.44,frankie.lucy@sympatico.ca,13730580,000000120747929,3,2,"guy said new modem would arrive in the mail in 3-4 days,It's a week later & still no modem",4
277738,27-OCT-11,26-OCT-11,Ruth,,en,70.53.45.25,annarosenberg3@sympatico.ca,13763232,000000120830167,5,4,Figured out a way to delete triple copies if my emails - the server downloaded them 3 times in error. Now I have 14500 in my outlook inbox and I have to go through them one by one!! It might take me the rest of my life.....,3
277739,30-OCT-11,29-OCT-11,Philo,,en,174.91.75.242,doll@sympatico.ca,13805996,000000120891527,4,4,,4
277740,30-OCT-11,29-OCT-11,Paul,,en,69.158.174.214,rjscan@sympatico.ca,13811084,000000120899687,5,3,"After speaking with Paul I felt I had the solution to my problem, but when entering the new name for the SSID and the new password the message from Netflix was that the code had ""expired"". 
I will have to contact Bell Sympatico again. 
Perhaps, in this instance,contact with the Bell representative should stay open until his advice is implemented successfully. ",5
277741,31-OCT-11,28-OCT-11,Erika,,en,76.70.25.236,agmanoian@bell.net,13790894,000000120865207,5,5,,5
277742,29-OCT-11,25-OCT-11,Jay,,en,174.95.193.132,guy.anthony@bell.net,13752302,000000120793089,4,4,not take so long in connecting me with a customer rep when I call in for help or additional info concerning my account and service,4
277743,29-OCT-11,28-OCT-11,Lahouari,,en,76.64.47.121,jeconnor@sympatico.ca,13796240,000000120872515,1,1,Resolve the problem that you had created,1
277744,29-OCT-11,28-OCT-11,Walid,,fr,184.145.189.41,guy.d.pel@sympatico.ca,13795296,000000120886426,4,4,,3
278195,29-OCT-11,28-OCT-11,Gregory,,en,65.95.70.149,fernanda.caprilli@bell.net,13794502,000000120872195,4,5,,5
278196,29-OCT-11,26-OCT-11,Shakeel,,en,99.250.6.73,leonorcosta@sympatico.ca,13770300,000000120816387,4,5,make the process quicker,4
278197,29-OCT-11,28-OCT-11,Diego,,en,64.229.99.149,silviacuccovillo@bell.net,13802000,000000120870223,5,5,when the installation was done by the tecnitian that come home I should have been advised that I will have problems with my emails,5
278198,29-OCT-11,28-OCT-11,Sihem,,fr,70.55.112.172,jturmel08@sympatico.ca,13796896,000000120869028,5,5,,5
278199,29-OCT-11,25-OCT-11,Jose,,en,184.147.126.237,boyerrichard@sympatico.ca,13748630,000000120797991,5,4,Everything was fine,5
278200,29-OCT-11,28-OCT-11,Chenrup,,en,50.101.142.199,patonsplace@sympatico.ca,13800192,000000120878141,5,5,,5
278201,29-OCT-11,28-OCT-11,Salvador,,en,174.89.241.184,golden_leslie@sympatico.ca,13795154,000000120883564,5,5,,3
278202,29-OCT-11,28-OCT-11,Sunhith,,en,174.89.241.184,golden_leslie@sympatico.ca,13795156,000000120867721,4,4,,3
278203,29-OCT-11,28-OCT-11,Venkatesh,,en,70.53.93.158,mladores@sympatico.ca,13799318,000000120879246,1,2,I called in to inquire about my mladores@sympatico.ca password to update my blackberry profile via the blackberry number and they transfered me to a Bell rep.  The rep asked my bx... information and changed my internet password and my sympatico password.  When I inquired about the 1st password the Bell rep said it did not change anything.  I could not figure out why I did not have internet access from 6 pm to 11 pm on Friday Oct 28th until I remembered my call at 4:30 pm that afternoon.  I was not very happy with the Bell service in taking down my internet access thru my modem.,2
278204,29-OCT-11,28-OCT-11,Ganesh,,en,69.158.185.149,dvbarran@sympatico.ca,13793974,000000120862909,4,4,I have PC care and a swcondary question about my mouse was referred to my private service technician. Is the file of my service available to the tech? If not why not? Or is the question asked not covered by PC care!,4
278205,29-OCT-11,08-OCT-11,Syed Mustafa,,en,64.228.150.43,stephen.worrall005@sympatico.ca,13558690,000000120427672,2,1,"Explain how to disable Skydrive from my emails. Instead gave me a contact number for Microsoft, which was no help either. For future inquiries  to disable Skydrive from your email you need to go into ""options -> active view settings"" and select ""hide previews"". I found this tip on the internet and it worked for me. I would have though your tech support would have known this.",2
278206,29-OCT-11,28-OCT-11,Timothy,,en,70.31.68.30,paquette.mike@sympatico.ca,13800124,000000120880791,5,5,,5
278207,29-OCT-11,28-OCT-11,Robert,,en,74.198.9.226,cora.carinoraffa@sympatico.ca,13793016,000000120884103,5,5,This was my 3rd call into bell....I wished my issue could have been resolved the first time.,4
278208,29-OCT-11,28-OCT-11,Bhavana,,en,70.53.45.218,meher.jeejeebhoy@sympatico.ca,13798962,000000120874425,5,5,nothing,5
278209,29-OCT-11,28-OCT-11,Mohamed,,fr,70.55.162.27,mariaandjoe@sympatico.ca,13798522,000000120885143,4,5,,5
278210,29-OCT-11,22-OCT-11,Lukasz,,en,24.226.72.93,mabegwd@sympatico.ca,13725822,000000120736346,5,5,,5
278211,29-OCT-11,28-OCT-11,Jeannette,,en,76.71.90.137,andrzej.terlecki053@sympatico.ca,13791240,000000120871190,5,5,,4
278212,29-OCT-11,27-OCT-11,Kristen,,en,65.92.41.197,pcbc@sympatico.ca,13786798,000000120852857,4,4,,3
278213,29-OCT-11,28-OCT-11,Salvador,,en,65.94.205.243,bill.houghton@sympatico.ca,13791940,000000120875995,4,4,,4
278214,30-OCT-11,29-OCT-11,Jewelle,,en,184.145.124.117,archadom@bell.net,13804316,000000120888531,4,4,We are still very annoyed with the recent change made to email addresses on outgoing emails. You now arbitrarily replace the email address that we have on our outgoing emails with @bell.net address. We are still considering how we will react to this inconvenience.,2
278215,30-OCT-11,29-OCT-11,Maher,,en,65.95.131.218,hwilson@sympatico.ca,13807312,000000120888525,2,,"I don't know if your employees are not well trained or lazy because I kept getting referred to different numbers.  I spoke to 6 different departments over 2 days and the last one told me I had the wrong dept and he ""thought"" I should be calling someone else.  I told him I was already talking to 6 different departments and he then was able to help me.  I am not sure if the issue is resolved.  I guess when I move on November 11th, I will find out if my internet works.  I also asked him about upgrading my Speedstream to the new modem and he thought someone would contact me after my move.  I guess I will have to wait and see.  I can honestly tell you, that my next phone call was going to be with Rogers because everytime I call Bell I get someone who doesn't speak English very well or doesn't understand their job.",2
278216,30-OCT-11,29-OCT-11,Walid,,fr,76.69.182.191,lg_tanguay@sympatico.ca,13808730,000000120902056,5,5,rien,5
278217,30-OCT-11,29-OCT-11,Elizabeth,,en,64.228.141.106,alexandmaggie@sympatico.ca,13804074,000000120892709,5,5,nothing,4
278218,30-OCT-11,29-OCT-11,Mohamed Sabry,,fr,76.69.204.93,milandre@sympatico.ca,13809734,000000120899023,1,1,"1-lors de mon appel,j'ai été dirigé à ma demande au support technique anglophone à un numero qui était invalide !! Ceci par 2 fois. J'ai été connecté correctement au support technique francophone. Get your phone system to work !!!!
1-Le technician Mr Shabry était poli et serviable mais après plus d'une heure de travail en ligne, il m'a dit qu'avec l'accord de son superviseur, mon service de sécurité serait remis en marche dans 24 à 48 heures. Je lui ai dit que c'était inacceptable. mais ile ne pouvait rien faire pour moi!!!
3-J'avis souscrit à un upgrade du service performance plus àu service Fibe 10. À chaque fois que vos technicians interviennent pour un upgrade ou un changement, il y a un de vos departements qui ne fait pas son travail.
Conclusion:
1 votre système téléphonique d'appel de service fonctionne mal
2-vos technicians sont démunis pour aider vos clients
3-vos processus d'installation ne sont pas coordonnés
4-J'ai désinstallé votre logiciel de sécurité et installé Kapersky à sa place
Donc j'aimerais recevoir un crédit.
",1
278219,29-OCT-11,28-OCT-11,Umesh,,en,184.148.64.140,bderusha@sympatico.ca,13791748,000000120867062,2,2,"When your technicians tell someone they will call back, make sure that they do. I talked to five different techs at the internet service about a problem on my computer accessing your security service, I got five different reasons for the problem, and to date there has been no resolution. I am therefore asking that I no longer be on the bell security, as I have purchased a different security system and it is now on my computer.",3
278220,29-OCT-11,28-OCT-11,Ivette,,en,50.100.149.248,mmac1@sympatico.ca,13799344,000000120873505,1,1,,3
278221,29-OCT-11,27-OCT-11,Sam,,en,70.49.20.169,marthalaw@sympatico.ca,13785202,000000120838267,5,5,,5
278222,29-OCT-11,28-OCT-11,Med ahmed,,fr,76.65.136.242,ynaud@sympatico.ca,13803496,000000120884314,1,1,Ne pas me dire qu'il ne pouvait faire avancer mon dossier....,1
276741,31-OCT-11,28-OCT-11,Med Amine,,fr,216.218.29.144,guybiscuit@sympatico.ca,13795312,000000120882379,4,3,Rien ne pouvais être régler au téléphone ,4
276742,31-OCT-11,28-OCT-11,Ben,,en,192.197.71.189,stevepayette@sympatico.ca,13802328,000000120882537,,3,"Quit laying off full time employees
I'm not paying canadian $ for third rate service from third world outsourced
vendors",1
276743,31-OCT-11,24-OCT-11,Hugo,,en,38.99.132.61,jratkinson@sympatico.ca,13740862,000000120780575,1,1,"Called on Oct 24, you diagnosed a bad power supply to my modem.  Said you would send me one within three business days.  I thought this was a long time but have to accept it.  It did not arrive so I called back on Oct. 28.  You said it was on a Purolater truck for delivery.  Did not receive so I called back on Oct. 30.  You said you sent it to the wrong address and that a new one would be shipped within 3 business days.  A total of 10 days if it arrives on time.  Not acceptable.",1
276744,31-OCT-11,30-OCT-11,Mauricio,,en,64.231.26.226,rbhunter@sympatico.ca,13818152,000000120903767,5,5,"For some reason my Windows Internet Explorer does not allow the vote results of the Question of the Day to appear.  I have sent numerous emails to the support group of Sympatico.ca and have not received any acknowledgement of receipt and the problem still exists.
Mauricio downloaded Mozilla Foxfire and now Sympatico.ca home page appears where I can still take part in the Question of the day vote.  I wonder why Internet Explorer 8 is not functioning.
Around October 19th the Question of the day ceased functioning and I am at a loss as to why this occurred.  Your comments would be much appreciated.
Ruby M. Hunter ",5
276745,31-OCT-11,30-OCT-11,Christine,,en,174.91.45.35,balaj@sympatico.ca,13813486,000000120912063,5,5,"I don't know the name of the person who served me, but she was just terrific, and solved the problem - she deserves a raise!",5
276746,31-OCT-11,30-OCT-11,Rene Jose,,en,64.231.44.28,bporemba@sympatico.ca,13813760,000000120905326,5,5,"I honestly cannot think of anything that Rene could have done better.
Fantastic",5
276747,31-OCT-11,30-OCT-11,Helmi,,fr,204.19.128.81,joseelaviolette@sympatico.ca,13816012,000000120905215,5,5,,5
276748,31-OCT-11,30-OCT-11,Giovanni,,en,38.116.202.57,mariodamato@sympatico.ca,13816928,000000120912586,5,5,,5
276749,31-OCT-11,30-OCT-11,Lilian,,en,76.70.81.132,1010@sympatico.ca,13812848,000000120908022,5,4,,3
276750,31-OCT-11,29-OCT-11,Daniel,,en,76.69.137.116,alanl@sympatico.ca,13804048,000000120891530,2,1,"Admit that the problem I was experiencing was caused by a problem with the Toronto Sympatico server, not my software.",2
276751,31-OCT-11,30-OCT-11,Aprajit,,en,174.91.42.39,p.lorenz@sympatico.ca,13817728,000000120906237,3,1,not disconnect me after talking to the first service rep,2
276752,31-OCT-11,28-OCT-11,Osman,,fr,184.144.240.54,rolande.robitaille@sympatico.ca,13801226,000000120872701,4,5,,4
276753,31-OCT-11,23-JUN-11,Wael,,fr,67.70.79.12,desrod@sympatico.ca,12395051,000000118005175,5,5,Rien de plus.,5
276754,31-OCT-11,28-OCT-11,Chad,,en,70.26.47.219,dar.crow@sympatico.ca,13793342,000000120884038,,1,"My BELL SECURITY WAS WORKING PROPERLY.
I called as the BELL SECURITY virusscan indicated I had a TROJAN VIRUS in the Archive FOLDER.  I wanted advice on how to remove it.
I now have NO BELL SECURITY ANTI-VIRUS/SPYWARE PROTECTION WHATSOEVER!",1
276755,31-OCT-11,26-OCT-11,Nabil,,fr,184.146.244.29,gillesgagnon_5@sympatico.ca,13767340,000000120832053,5,5,,5
276756,31-OCT-11,26-OCT-11,Houcine,,fr,184.146.244.29,gillesgagnon_5@sympatico.ca,13767344,000000120833280,5,5,,5
276757,31-OCT-11,28-OCT-11,Tyrone,,en,184.144.40.197,j.hatt@sympatico.ca,13795856,000000120879182,2,4,"The workers were fantastic.  The appointment part was a disaster: I was phoned at 6:55 to be ready for my 8-12:OO appointment, for which I was told later (no show) that there was no work order.  New appointment in PM (no show).
Worker came.  Fixed problem, but after he left, all phone & internet not working.  Worker returned and fixed problem.  I was very satisfied with the workers that came, but not with the reliability of day, time, etc.  Do you people talk to each other?  No one noticed that one worker was my neighbour yet another worker came from afar.  ",3
276758,31-OCT-11,30-OCT-11,Charles,,en,70.54.17.149,vandriels@sympatico.ca,13819340,000000120908239,4,5,,4
276759,31-OCT-11,26-OCT-11,Carolina,,en,174.88.23.205,donaldhunter@sympatico.ca,13765922,000000120833982,5,5,,3
276760,31-OCT-11,29-OCT-11,Khan,,en,76.69.127.104,rg.watson@sympatico.ca,13811004,000000120900681,2,1,Had difficulty understanding technician.,4
276761,31-OCT-11,30-OCT-11,Grace,,en,69.158.169.92,hankoster@sympatico.ca,13815362,000000120909499,5,5,,4
276762,31-OCT-11,24-OCT-11,Ivan,,en,184.144.30.144,s.zucker@sympatico.ca,13744810,000000120771884,4,4,"I would like to commend Ivan for his patience and concern and understanding of the problem, and his polite manner.
However,I am still not sure whether the problem has really been resolved - I will know when I continue to receive the weekly emails in question.",4
276763,31-OCT-11,30-OCT-11,Edwin,,en,70.49.49.47,teenie2@sympatico.ca,13819100,000000120912262,4,4,,3
276764,31-OCT-11,29-OCT-11,Radhika,,en,184.145.20.166,dalma@sympatico.ca,13805572,000000120902754,4,4,,4
276765,31-OCT-11,29-OCT-11,Amy-Lynn,,en,184.145.48.231,jphuston@sympatico.ca,13808112,000000120899402,5,5,absolutely nothing!!,5
276766,31-OCT-11,28-OCT-11,Seifeddine,,fr,184.146.237.195,cooperative.louis-veuillot@sympatico.ca,13793011,000000120866647,5,5,,4
276767,31-OCT-11,18-OCT-11,Irfan,,en,76.64.162.188,m.caron@bell.net,13672398,000000120643802,5,4,,3
276768,31-OCT-11,22-OCT-11,Nedra,,fr,65.94.253.57,jeanpierre.lamarre@sympatico.ca,13724972,000000120729066,5,5,,5
276769,31-OCT-11,26-OCT-11,Greg,,en,174.95.95.156,jean.menezes@sympatico.ca,13768630,000000120825254,4,2,"
would like a cheaper plan. I am a senior
and it is too expensive for me",3
276770,31-OCT-11,30-OCT-11,Manel,,fr,74.12.181.58,france.bertrand@bell.net,13814968,000000120907216,4,4,"Je me sentais pressée, comme si le représentant
avait un quota à rencontrer, et ceci, je ne l'attribue pas au représentant mais je blâme plutôt la compagnie de mettre la pression sur les représentants.",
276771,31-OCT-11,16-OCT-11,Travis,,en,65.94.122.167,denbook@sympatico.ca,13641338,000000120587321,4,5,,3
276772,31-OCT-11,30-OCT-11,Mohammed,,en,67.70.68.207,conrad.p@sympatico.ca,13814192,000000120903911,5,5,nOTHING,5
276773,31-OCT-11,29-OCT-11,Sowjanya,,en,76.69.139.128,jblester@sympatico.ca,13807610,000000120902531,2,2,"The problem was not with our computer but due to work that was being done on your server. As leaders in communication, it would have been nice if we were warned there might be a problem. At the very least, the technicians in India should have been aware of the problem without going through a lot of tests which were a waste of time",3
276774,31-OCT-11,29-OCT-11,Yara,,en,65.95.103.194,wgratrix@sympatico.ca,13812624,000000120901210,4,5,,4
276775,31-OCT-11,30-OCT-11,Ashfaq,,en,65.92.147.47,kcem@sympatico.ca,13816220,000000120910580,4,4,,4
276776,28-OCT-11,27-OCT-11,Mohammed shafeeq,,en,184.144.110.7,jimstrickland@sympatico.ca,13782900,000000120861519,5,5,nothing,5
277223,28-OCT-11,27-OCT-11,Peter,,en,69.156.31.18,psimke@sympatico.ca,13787140,000000120861769,5,5,Nothing.Pedro was outstanding,5
277224,28-OCT-11,27-OCT-11,Claudia,,en,65.95.22.149,jrconstab@sympatico.ca,13783316,000000120847304,5,5,"Very good experience, very patient and helpful",5
277225,28-OCT-11,27-OCT-11,Ashfaq,,en,174.94.36.229,b.riordan@sympatico.ca,13777994,000000120856600,5,5,Done all the work for me?,5
277226,28-OCT-11,27-OCT-11,Ryan,,en,184.147.57.82,ghillman@sympatico.ca,13781462,000000120852706,4,5,Let me know earlier about the new internet services.,5
277227,28-OCT-11,27-OCT-11,Noureddine,,fr,69.156.121.102,claudefortier67@sympatico.ca,13779228,000000120860424,4,4,"baiser le prix de ma facture mensuel. je suis un client fidele de bell depuis 1967.....et je songe tres serieusement a passer a un autre fournisseur pour tout mes services,tel,tv, internet,,,,,,,je paye pres de 180$ /mois et c,est outrageusement trop.",2
277228,28-OCT-11,27-OCT-11,Divya,,en,70.31.105.81,b.morgan@sympatico.ca,13777986,000000120840995,5,5,Nothing.,5
277229,28-OCT-11,27-OCT-11,Amira,,fr,67.68.183.125,rejeansylvie@bell.net,13787502,000000120845044,5,5,,4
277230,28-OCT-11,27-OCT-11,Natalia,,fr,174.91.224.175,dufourmichele@sympatico.ca,13780382,000000120845687,5,5,"RIEN D'AUTRE, ELLE A TRES BIEN COMPRIS MON PROBLE ET L'A RESOLU ",5
277231,28-OCT-11,26-OCT-11,Nas,,en,174.93.25.74,mimdundas@sympatico.ca,13771858,000000120829500,5,4,"Even though my recent experience was i
infused with your representative' (Nas)
graciousness and technical knowledge,he
had to undo-or attamping to-rectify some rather damaging mis-information bestowed on to me in previous calls.Thanks.",4
277232,28-OCT-11,25-OCT-11,Elsy,,en,76.64.74.252,jenconway@sympatico.ca,13753508,000000120809571,1,1,fix my internet speed,1
277233,28-OCT-11,20-SEP-11,Philo,,en,70.51.157.187,don.aldred@sympatico.ca,13325732,000000120023769,5,5,,5
277234,28-OCT-11,27-OCT-11,Giovanni,,en,64.231.47.97,cindy.gaetz008@sympatico.ca,13764768,000000120837835,5,5,nothing,5
277235,28-OCT-11,27-OCT-11,Oliver,,en,174.92.15.68,ameys@sympatico.ca,13777560,000000120862382,5,5,,5
277236,28-OCT-11,02-APR-11,Farhana,,en,74.15.80.121,rongoy@bell.net,11620399,000000116209439,5,5,,5
277237,28-OCT-11,26-OCT-11,Carmen,,en,69.157.176.246,sidney.elkin@sympatico.ca,13774902,000000120813733,1,1,"While the techs are all polite, they do not appear to fully understand the problem and each attacks from a different direction.  The problem is driving me nuts and I hesitate to get another tech person crawling around my computer.",2
277238,28-OCT-11,27-OCT-11,Med Amine,,fr,70.52.115.212,tanguyduchatel@sympatico.ca,13789314,000000120860798,5,5,"Monsieur Med Amine a été professionnel et a configurer mon compte Bell avec Outlook  2010 en 5 minutes!  
Stupéfiant, franchement. Je suis très satisfait de son intervention et je vous en remercie.",4
277239,29-OCT-11,28-OCT-11,Partha,,en,74.15.1.132,the.dedricks@sympatico.ca,13802652,000000120886614,2,1,I have called many times about my internet connection.  I have one of the oldest modem's yet paying more and service is interrupted always.  I have been looking at local service provider for tv internet and phone service as it is much more cost effective. ,1
277240,29-OCT-11,28-OCT-11,Taha,,fr,65.93.12.42,danielperelgritz@sympatico.ca,13793302,000000120883906,5,5,,4
277241,29-OCT-11,28-OCT-11,Jessica,,en,174.95.151.66,jbrimblecombe@sympatico.ca,13796092,000000120876540,5,5,,5
277242,29-OCT-11,26-OCT-11,Grant,,en,99.248.187.245,flemingjude@sympatico.ca,13766804,000000120831219,5,5,Nothing.  Both Grant and Stefan were tremendous.,4
277243,29-OCT-11,27-OCT-11,Bochra,,fr,174.93.127.211,celine.chayer@sympatico.ca,13778950,000000120851782,5,5,rien de plus,5
277244,29-OCT-11,27-OCT-11,Edgardo,,en,184.144.135.47,ralph.taylor@sympatico.ca,13787336,000000120846994,4,4,,4
277245,29-OCT-11,28-OCT-11,Caroline,,en,70.24.214.69,christopher.ross@sympatico.ca,13792788,000000120884195,1,1,Kept the time shorter - I spent 2 hours trying to resolve an issue on re-validation of my email password for my blackberry. 2 hours later (1 hour spent with Sympatico techsupport and 1 hour with bell mobility) I was transferred to Blackberry.,1
277246,29-OCT-11,28-OCT-11,Aivi,,en,70.30.27.107,richardharvey@sympatico.ca,13801000,000000120878022,5,5,Not have over-billed me in the first place.,3
277247,29-OCT-11,16-OCT-11,Matthew,,en,76.67.40.194,al.perkins@sympatico.ca,13639762,000000120589639,2,1,,1
277248,29-OCT-11,28-OCT-11,Arun,,en,76.67.126.152,jagro2@bell.net,13795948,000000120884384,5,5,nothing,5
277249,29-OCT-11,27-OCT-11,Julio,,en,174.88.202.72,jmgirvin@bell.net,13783004,000000120846216,2,1,"There were only 2 ways to get my e-mail unblocked. #1 - I do not own a texting mobile phone, nor do I know anyone who does. I am a senior and most of us do not have one. Do not assume everyone has one. #2 - I had a lot of trouble understanding the tech's English. ",2
277250,29-OCT-11,28-OCT-11,Med Wacef,,fr,76.71.179.244,dsavoie2@sympatico.ca,13793938,000000120885092,5,5,Tout était parfait,5
277251,29-OCT-11,28-OCT-11,Jacqueline,,en,65.95.6.78,debbiemartin_@bell.net,13793476,000000120880439,4,1,Fix my internet faster. Almost a week now............,2
277252,29-OCT-11,27-OCT-11,Rim,,fr,70.53.249.222,louisedrouin_52@sympatico.ca,13784506,000000120843288,1,1,etre plus qualifié pour résoudre le probleme car rien n est changé....,2
277253,30-OCT-11,29-OCT-11,Baltharaj,,en,65.94.79.205,sdoll@sympatico.ca,13811552,000000120896124,4,3,there were times when the connection was garbled and I couldn't understand what the technitian was saying,4
277254,30-OCT-11,27-OCT-11,Gabriela,,en,174.92.98.20,mseguin006@sympatico.ca,13786016,000000120843804,5,5,Nothing more. The representative was very patient. When I told him that my son would look into it he still tried to help and someone else also called to ask if they could help. They sent me a new modem and everything is now working. I will return the broken one . Thank you.,5
277255,30-OCT-11,29-OCT-11,Stephan,,en,67.70.202.189,gbulloch@sympatico.ca,13806762,000000120895770,4,4,"You need to have people who can speak proper english, they are too hard to understand. I have to say it was somewhat better than in the past but very annyoying to have to keep asking someone to repeat themselves.",3
277256,30-OCT-11,28-OCT-11,Chaouki,,fr,216.209.241.10,therese.beaudet@sympatico.ca,13802690,000000120866493,5,5,,5
277257,31-OCT-11,30-OCT-11,Houcem,,fr,96.21.189.182,legarfield@sympatico.ca,13816478,000000120906990,4,4,,4
277258,31-OCT-11,30-OCT-11,Imed,,fr,184.145.215.160,rg520@sympatico.ca,13818220,000000120912641,3,1,Résoudre la réception de courrier,4
277259,31-OCT-11,30-OCT-11,Padala,,en,70.24.7.97,pandjdowsley@sympatico.ca,13817766,000000120909404,5,5,The bell service has improved 100% over the last few years.,5
277260,31-OCT-11,28-OCT-11,Patrice,,fr,76.65.186.120,rbedard1@sympatico.ca,13800832,000000120879048,4,3,,5
277261,31-OCT-11,30-OCT-11,Edwin,,en,65.92.99.244,outrageous@sympatico.ca,13817716,000000120906676,4,1,"Nothing, really; I now think the problem is with my computer, not the internet service.
The person I was speaking with was knowledgeable and patient and did everything he could to resolve the problem. ",5
277745,29-OCT-11,28-OCT-11,Orlando,,en,65.92.149.146,john.freestone@sympatico.ca,13796646,000000120866878,5,4,"I was very happy with the help I received--the people I spoke to were pleasant, polite, patient and professional.  My immediate problem (I had lost my internet connection and couldn't get it back) was solved but unfortunately it has been happening frequently over the past while.  I had been able to get it back myself before but not this time.  It has been very frustrating and annoying.

I have also had a long-standing problem with speed--I am not getting the speed I'm paying for.  A technician is coming AGAIN to check out this problem and see if both this and the internet connection problem can be solved.

WITH REGARD TO PART 4 BELOW, BASED SOLELY ON THE HELP I RECEIVED FROM THE PEOPLE I SPOKE WITH I WOULD HIGHLY RECOMMEND YOUR COMPANY BUT NOT SO ON THE FACT THAT THE PROBLEMS HAVE BEEN GOING ON FOR FAR TOO LONG.  ",5
277746,29-OCT-11,28-OCT-11,George,,fr,65.93.72.228,guy.et.suz.tremblay@sympatico.ca,13795298,000000120875460,4,4,,5
277747,29-OCT-11,28-OCT-11,Vijaya,,en,69.158.133.114,vloewen@sympatico.ca,13803172,000000120883687,5,5,Nothing,4
277748,29-OCT-11,28-OCT-11,Pradheep Kumaar,,en,70.30.237.219,gerard.louise082@sympatico.ca,13794972,000000120870349,4,5,All problems were solved with my internet connection,5
277749,29-OCT-11,28-OCT-11,Khan,,en,65.95.128.18,wade.sandrin@sympatico.ca,13803218,000000120886956,1,1,,2
277750,29-OCT-11,28-OCT-11,Vijaya,,en,64.229.96.74,pmikolich@sympatico.ca,13800536,000000120886275,5,5,everything was just fine.,5
277751,29-OCT-11,28-OCT-11,Moemen Belleh,,fr,76.68.173.64,fghezala@sympatico.ca,13794514,000000120884629,1,2,La patience et le sens de l ecoute,2
277752,29-OCT-11,28-OCT-11,Saoussen,,fr,67.68.177.26,gilles_rousseau@sympatico.ca,13795054,000000120869462,4,4,la personne qui répondait aurait pu avoir un francais plus facile à comprendre,4
277753,29-OCT-11,28-OCT-11,Srinivasan,,en,76.64.107.218,thearn@bell.net,13802664,000000120864988,4,,DO Not screw up the Bill process so I get someone else's bill and notification that if I dont pay it will reflect on my Credit Rating.  FIX your own process before you start sending out someone else bills and threaten with Credit Rating.,
277754,29-OCT-11,28-OCT-11,Jose,,en,184.145.75.155,richard.morrison5@sympatico.ca,13800984,000000120865125,5,5,,5
277755,29-OCT-11,28-OCT-11,Rebello,,en,65.93.179.53,djgodin@sympatico.ca,13793720,000000120887228,5,4,,4
277756,29-OCT-11,28-OCT-11,Souhaib,,fr,184.148.204.33,mlamer200@bell.net,13799320,000000120865291,4,4,,5
277757,29-OCT-11,28-OCT-11,Anne-Marie,,fr,174.94.93.230,eugene.bouchard@sympatico.ca,13794356,000000120869538,3,2,aucune idée mais il y avait probablement quelque chose d'autre qui aurait pu être fait,2
277758,29-OCT-11,28-OCT-11,Partha,,en,70.49.223.77,clawson19@sympatico.ca,13792892,000000120876215,4,4,Send me an email to explain what exactly happened and how the problem was resolved.,4
277759,29-OCT-11,28-OCT-11,Andrew,,en,67.71.58.50,caropete2@sympatico.ca,13792506,000000120865164,3,4,,4
277760,29-OCT-11,26-OCT-11,Patrick,,en,76.65.4.213,Paulin18@sympatico.ca,13762448,000000120822083,5,5,absolutely nothing. the customer care representatives I spoke with were most helpful and courteous.  The end result was complete satisfaction.  I do want to mention that i hope my rates do not increase in the next 12 months (as it did with my last renewal) because it is upsetting when you are told one price which is suppose to be good for 12 months and you budget around this price and all of sudden the agreement upon price changes.  This is my only complaint so far with Bell. It is an inconvenience to have to call back to resolve the price increase and a lump sum payment does not help with a monthly budget.  ,4
277761,29-OCT-11,28-OCT-11,Rym,,fr,76.67.182.203,briste@sympatico.ca,13792192,000000120876297,4,4,,4
277762,29-OCT-11,28-OCT-11,Venkatesh,,en,184.148.176.155,bobkendall@sympatico.ca,13792056,000000120878432,5,3,"At the time of my call, no agents on duty were trained to assist with wireless connection of my Ipad 2. So, obviously, a trained rep in that area would be ideal.",4
277763,29-OCT-11,28-OCT-11,Geetha,,en,184.145.100.64,gssorren@bell.net,13795270,000000120886548,5,4,,4
277764,29-OCT-11,27-OCT-11,Mounira,,fr,70.26.242.98,philippe.turgeon@bell.net,13786932,000000120838559,5,5,,5
277765,29-OCT-11,28-OCT-11,Ricardo,,en,184.145.55.88,mpernar@sympatico.ca,13799472,000000120866320,4,2,Be faster opening,3
277766,29-OCT-11,28-OCT-11,Baltharaj,,en,184.144.24.106,joan.fox5@sympatico.ca,13796564,000000120886976,5,5,"Baltharaj did an excellant job of getting my computer in good working order . Very impressed with his knowledge of computers & how they work in so many informative ways!!
                     Thanks Baltharaj for your help!!",5
277767,29-OCT-11,28-OCT-11,Priya,,en,67.71.129.169,aquae@sympatico.ca,13791410,000000120870087,5,5,If the previous day's representative (Edwin) had ensured that everything was working properly before he signed off this call would not have been needed and I would not have had to waste another 2hrs having Priya fix the problem.,4
277768,29-OCT-11,28-OCT-11,Ivan,,en,96.30.167.74,barbaranichol@sympatico.ca,13791686,000000120880003,5,5,I had a very long and unproductive session with a tech person that morning. Probably a couple of hours. The tech admitted she didn't know much about MAC and neither did any of the supervisors there at the time. You need to train your support people. I just got lucky the second time I phoned. Ivan was great.,3
277769,29-OCT-11,28-OCT-11,Mathew,,en,65.95.25.238,ljv@sympatico.ca,13797976,000000120875769,3,1,"Have a solution.  He told me that my account was ""automatically"" blocked, even though it should not have been.  There should be a person to speakk to who can resolve the problem, not just extend the message ""Your account will be blocked for 24 to 48 hours"" with no opportunity to explain how YOU made the mistake.  Very bad service.  I am changing my e-mail program next week.",1
277770,29-OCT-11,28-OCT-11,Jason,,en,184.145.121.73,r079@sympatico.ca,13800674,000000120880081,5,5,Nothing,5
277771,29-OCT-11,28-OCT-11,Zied,,fr,174.95.236.48,bergeron.jean-marie@sympatico.ca,13791842,000000120883167,5,5,J'aurais aimé savoir davance que le service de courriel serait perturbé pour que je fasse le nécessaire avant la coupure.,5
277772,29-OCT-11,28-OCT-11,Julien,,fr,174.89.221.237,jean-guy.gagne@sympatico.ca,13796174,000000120880967,5,5,non tout etait tres bien,5
277773,29-OCT-11,27-OCT-11,Priya,,en,64.229.220.141,jane.strother@sympatico.ca,13782538,000000120841542,5,5,Nothing,5
278223,29-OCT-11,28-OCT-11,Diaraye,,fr,65.92.169.144,madalou@sympatico.ca,13798314,000000120880401,2,2,"Depuis le mois d'août dernier le service de la loyauté me promet des changements sur ma facture et ces derniers n'apparaissent toujours pas. Depuis, j'ai appelé à 4 reprises et j'ai perdu plus de 3h30 de mon temps. Cela est innaceptable et incompréhensible. Depuis le temps que je suis avec vous, il semble que vous ne faites pas grand chose pour me remercier de ma fidèlité.",1
278224,29-OCT-11,28-OCT-11,Houssem,,fr,67.70.79.221,liane.duchaine@sympatico.ca,13797834,000000120882763,5,5,,4
278225,29-OCT-11,28-OCT-11,Ridha,,fr,174.91.222.59,lady_di1943@sympatico.ca,13797580,000000120877063,5,4,jE CROIS QUE RIDHA À RÉPONDU A TOUTE MES QUESTIONS ET A ÉTÉ TRES PASSIENT.MERCI,4
278226,29-OCT-11,28-OCT-11,Tom,,en,70.53.208.195,achehade@sympatico.ca,13790826,000000120872381,4,4,"We have been paying for fibe16 since 23 April 2010.  However, the internet speed never improved and this was confirmed by Bell's techinician on his visit of 3 June 2011.  Due to our home's distance from the tower, we will never exceed getting fibe 10.  So we've been paying extra since 23 April 2010 for something that Bell promised but couldn't deliver.  The customer care representative understood this but was not in a position to fully refund us; therefore, I settled for transferring back to fibe 10 and obtaining a $5/month discount for 12 months. ",4
278227,29-OCT-11,28-OCT-11,Casey,,en,70.27.87.238,agmorrow@sympatico.ca,13790896,000000120883486,1,1,Solve my problem and not keep me waiting so long,1
278228,29-OCT-11,25-OCT-11,Darwin,,en,69.157.43.32,lsoligo1954@bell.net,13755550,000000120806405,5,5,Better reception,5
278229,29-OCT-11,28-OCT-11,Veerapuram,,en,65.92.149.152,phyllis.giesen@sympatico.ca,13800440,000000120886297,5,5,Nothing - it was great and all done from your end,5
278230,29-OCT-11,27-OCT-11,Mustapha,,fr,67.68.68.97,louise.belval@sympatico.ca,13784496,000000120847883,3,3,Il pris les actions pour réglée mom problême après plusieur appelle depuis le 2 mois ,4
278231,29-OCT-11,27-OCT-11,Jose,,en,65.92.0.43,gingertree@sympatico.ca,13781532,000000120848870,4,3,"Nothing. You sent help. Pierre, the technician, worked hard to resolve the problem. Hopefully it won't happen again.",5
278232,29-OCT-11,27-OCT-11,Jeffery,,en,74.15.252.74,sandra.landry2@sympatico.ca,13788292,000000120861036,5,5,,4
278233,30-OCT-11,29-OCT-11,Kishore,,en,70.26.220.82,greg.alexander@sympatico.ca,13807030,000000120895931,4,4,"not this time.  He was very patient when dealing with my 15 year old daughter.  She bought a new ipad, and could not get online.  Apple sold her for about $200, a new modem. Your employee helped her connect online with our own bell modem.  Savings for us, $200.  Well spoken and great service.  This employee deserves a pat on the back!",5
278234,30-OCT-11,25-OCT-11,Daniel,,en,70.31.188.193,gismo1@sympatico.ca,13752040,000000120799006,5,5,,5
278235,30-OCT-11,29-OCT-11,Charles,,fr,70.26.245.158,myriama@sympatico.ca,13810022,000000120896347,5,5,"Charles 6054097 a été particulièrement patient, courtois et totalement efficace dans l'assistance technique offerte.",5
278236,30-OCT-11,29-OCT-11,Gerardo,,en,65.92.51.157,cardey@sympatico.ca,13804980,000000120896270,5,5,none,5
278237,30-OCT-11,29-OCT-11,Heithem,,fr,65.93.171.104,richard.decoste@sympatico.ca,13811030,000000120893145,4,5,Moins de panne de mon modem,4
278238,30-OCT-11,26-OCT-11,Arun,,en,66.212.179.202,cwh2008@bell.net,13765120,000000120832300,1,1,"send one staff to fix my internet service in time, i don't have internet service from last wednsday(26/10).
i have contact your company more than three times by phone and i have waste my time for 1.5 days for waiting for your fix person,because your company guy tell me i have to wait. so i don't know when i can have my internet service. BELL-BIG COMPANY,GOOD EQUIPMENTS,GOOD PLANS,VERY VERY POOR SERVICE.",2
278239,30-OCT-11,29-OCT-11,Daniella,,en,69.157.53.113,townski@bell.net,13812330,000000120894054,5,4,,5
278240,30-OCT-11,29-OCT-11,Matthew,,en,174.88.3.68,altojo@sympatico.ca,13804144,000000120901557,5,5,,5
278241,30-OCT-11,29-OCT-11,Carolina,,en,76.64.205.30,gavin.hall@sympatico.ca,13806736,000000120902330,4,4,Have Carolina speak a little more slowly,5
278242,30-OCT-11,26-OCT-11,Dan,,en,70.30.61.170,tanya.hallett018@sympatico.ca,13775592,000000120824785,5,5,Nothing,5
278243,30-OCT-11,29-OCT-11,Hector,,en,174.89.195.116,david.smits@sympatico.ca,13805684,000000120901470,5,5,Nohing this time around.  Hector was excellent and my call was answered immediately.,5
278244,30-OCT-11,29-OCT-11,Ameer,,en,184.144.104.22,jasscan@sympatico.ca,13807586,000000120900969,4,4,,4
278245,30-OCT-11,29-OCT-11,Shakeel,,en,99.227.75.183,e.koch@bell.net,13806149,000000120895615,3,1,"It is outrageous that recent changes at Bell force customers to use only the Bell email address as the sender's address. If it were my account, and not my father's, I'd close the account and move to another provider, which is what I hope he does.",1
278246,30-OCT-11,29-OCT-11,Kanni,,en,184.151.127.206,finlin.roberts@sympatico.ca,13806484,000000120889763,3,4,"Instead of taking control of my computer, the technician could have provided me with the new password that had been sent to my email box (which I couldn't access in the first place) - as it is never comfortable for anyone, especially a stranger taking over your desktop!  Especially since it was not necessary!! ",3
278247,28-OCT-11,26-OCT-11,Sana,,en,70.24.180.137,mjgallagher@sympatico.ca,13771944,000000120812878,3,2,I spent about 30 minutes on the phone with the rep and she did'nt find the problem. She finally had to send a report to central and they called me back a few minutes later to advise me that there was a major failure in my area.  The service was restored later that day. Why did'nt Sana have access to info about the failure ??  We both lost our time on the phone. ,4
278248,28-OCT-11,25-OCT-11,Romeo,,en,64.26.155.89,smittyjr@sympatico.ca,13760314,000000120803837,1,1,do what they said they would do & have the problem fixed,1
278249,28-OCT-11,27-OCT-11,Thitola,,en,70.27.108.153,sunnysenator@sympatico.ca,13789108,000000120861039,4,5,I am happy to deal with a Canadian tech. and not with someone outside of Canada. That is definitely a plus for Bell to employ Canadaians. Lets have more Canadians working. ,5
278250,28-OCT-11,17-OCT-11,Chandler,,en,174.95.7.190,svarkel@sympatico.ca,13662030,000000120606246,3,4,Bell could have stuck with our agreement and not overcharged me for 6 months!,1
278251,28-OCT-11,26-OCT-11,Allan,,en,70.54.69.3,ilazar@sympatico.ca,13768156,000000120835694,1,1,"Solved my problem the first time I called, instead of 2 days later.
They did not call me back as promised.
Each time, ""wait 24 - 48 hours!""
NOT A HAPPY CUSTOMER!",1
278252,28-OCT-11,27-OCT-11,Steph,,en,74.12.41.228,ejstevens@sympatico.ca,13780540,000000120854296,5,5,"sadly I have a hard time understanding
some words when spoken with an accent.
My problem but it slows the conversation. Thank you for the excellent help.",5
276777,28-OCT-11,08-JAN-11,Lisa M,,en,174.88.173.122,mthibbs@bell.net,10593867,000000114240758,5,4,My disappointment lies with the fact that I was not able to have my yahoo mail account included in my Bell account without further cost but this in no way reflects on the service given me at the time of this request.,5
276778,28-OCT-11,04-OCT-11,Danny,,en,76.71.53.45,joe.peirson@sympatico.ca,13504914,000000120335152,3,3,need to discuss internet situation,4
276779,28-OCT-11,26-OCT-11,Syed Mustafa,,en,76.68.41.43,pandcbarrett@sympatico.ca,13772900,000000120827467,5,4,na,4
276780,28-OCT-11,27-OCT-11,Chenrup,,en,204.101.237.139,drjmawrey@bell.net,13780329,000000120860692,1,1,"Follow through on your word - if you tell a customer that an appt has been booked, then you'd better be sure that you booked it.",1
276781,28-OCT-11,27-OCT-11,Hema,,en,70.55.48.159,pecash@sympatico.ca,13786822,000000120854617,5,5,,4
276782,29-OCT-11,28-OCT-11,Mohamed Nidhal,,fr,70.30.179.118,jackc1@sympatico.ca,13795900,000000120869115,5,5,"Je me plaignais que ma dernière facturation comprenait le modem que votre technicien m'avait remplacé, fin juillet, alors qu'il avait lui même pris possession du précédent modem dans le but de vous le retourner.
Il faut dire qu'en août, vous m'écriviez que vous attendiez toujours ce modem et que je vous retournais la boite vide avec cette dernière information.
D'après moi, vous aviez suffisamment d'information pour éviter cette facturation d'octobre.
Mohammed aura donc eu à faire les démarches pour qu'enfin ce manque de communications se règle une fois pour toute.",5
276783,29-OCT-11,28-OCT-11,Caroline,,en,65.92.0.59,shep81@sympatico.ca,13801952,000000120866650,3,5,"Bell should have known that your internet network was down, which would have saved all the testing of my modem/router that your technicans and I had to do.  This wasted eeryone's time.  The technicians were very helpful and service oriented.  It is your internal communications that I faulted.",4
276784,29-OCT-11,28-OCT-11,Mohammed,,en,70.54.140.130,dflunn@sympatico.ca,13793596,000000120873443,5,5,I would prefer that the employee was working in Canada to help ease our unemployment  situation.,5
276785,29-OCT-11,26-OCT-11,Gregory,,en,74.12.216.56,maureen.pawsey073@sympatico.ca,13771450,000000120816320,4,5,Nothing I can think of.,4
276786,29-OCT-11,28-OCT-11,Adel,,fr,76.71.171.215,gabylucieroy.brien@sympatico.ca,13794776,000000120875055,4,4,Rien de plus,4
276787,29-OCT-11,21-OCT-11,Zied,,fr,174.93.224.113,cojeda53@sympatico.ca,13711132,000000120715378,3,3,,2
276788,29-OCT-11,28-OCT-11,Julie,,en,70.24.154.71,tommerj@sympatico.ca,13802812,000000120880084,4,,call three weeks earlyer for new modem had to call again on oct 28 to reorder   not very service the first time.,2
276789,29-OCT-11,28-OCT-11,Niyaz,,en,70.49.105.216,kateandtom@bell.net,13797154,000000120885388,5,5,,5
276790,29-OCT-11,28-OCT-11,Nadyn,,en,174.95.58.221,ahartery@sympatico.ca,13790914,000000120870055,5,5,no,5
276791,29-OCT-11,28-OCT-11,Sylvie,,fr,65.92.176.243,johntann1@sympatico.ca,13796704,000000120877931,5,5,ce fût parfait,5
276792,29-OCT-11,27-OCT-11,Daniel,,en,70.51.248.179,gloria.salvati@sympatico.ca,13781608,000000120847877,3,3,"the service regarding the immediate problem was satisfactory but the problem occured because of lack of care with the contact  concerning the initial instalation in October. this problem should never have happened.The contact person did not ask if i had an internet and I was not well enough informed to suggest it.Hence lots of time wasted for Bell and for me.I have a partial remedy of the problem but I must wait for another visit ( waste of your and my time that could have been avoided).The partial correction is satisfactory, I can now get my e-mails but I cannot retrieve my library of read e-mails.  ",3
276793,29-OCT-11,27-OCT-11,Jorge Alberto,,en,174.88.202.72,jmgirvin@bell.net,13783000,000000120844335,4,4,"You should have provided me with an e-mail address when the tech was here and set up my internet. I should have been told that my e-mail provider would be Microsoft Live Hotmail, not Bell. When I asked him, he gave me the 310-7873 phone # to call. It took the tech a long time to get me an e-mail address as he seemed to have a lot of difficulty.I have received notices from Hotmail that I must sign up with them. I have not done that, as I need to know if I will be paying them for my e-mail service. If so, Bell did not tell me that ",2
276794,29-OCT-11,27-OCT-11,Antony,,en,70.31.8.25,abbatangelo@sympatico.ca,13777176,000000120851627,5,5,,4
276795,31-OCT-11,29-OCT-11,Francis,,en,70.24.171.189,kendra.phil@sympatico.ca,13808368,000000120889562,5,5,"The line itself was very poor.  I had to tell her three times that I couldn't hear her.  She was great, the line was poor.  She tried to fix it, asking if it was better and it was for a bit but then it continued to get quieter and
harder to hear.",5
276796,31-OCT-11,24-OCT-11,Laddavanh,,fr,65.93.160.14,blondin82@sympatico.ca,13736838,000000120757453,3,3,honorer les prix que le service LOYAUTÉ m'avait dit sanns devoir refaire un appel au service a la clientele.... on m'a dit que Loyauté n'avait pas pris en condiration certains détails!!!!!!!!!!!!!!!!!,4
276797,31-OCT-11,30-OCT-11,Jamie,,en,65.94.89.78,lrmercier5@bell.net,13816664,000000120909900,5,5,"Excellent service...Everything was very good, nothing to add. ",5
276798,31-OCT-11,30-OCT-11,Houssem,,fr,74.15.114.161,francine.pelletier@bell.net,13814988,000000120912530,4,4,Vous devriez me dédommager pour tout le trouble que vous m'avez causé pendant près de deux semaines. Les appels interminables. Le technicien qui vient à la maison a bien travaillé mais a taché mon tapis avec ses bottes. On m'a suggéré de faire vérifier mon ordinateur que j'ai transporté et payé pour rien. Cela m'a causé beaucoup de stress inutile et un sentiment d'impuissance et la sensation de me faire niaiser... Merci enfin à Houssem.,2
276799,31-OCT-11,29-OCT-11,Amir,,fr,67.68.134.91,maria2450@bell.net,13809264,000000120901097,5,5,"Le m. qui m'a répondu a été d'une gentillesse,et d'une patience d'ange.Je le remercie encore pour l'aide apporter.De plus il connait son travail.C'est un plus pour bell.",5
277262,31-OCT-11,28-OCT-11,Kira,,en,65.95.190.159,jehammond@bell.net,13796270,000000120867120,5,4,,4
277263,31-OCT-11,30-OCT-11,Saifuddin,,en,174.89.109.112,januscs@sympatico.ca,13815722,000000120910349,5,5,"When support is outsourced to a non-English speaking country it is often (usually) a challenge to understand what is being said at the other end of the line. That was the case in this exchange. On too many occasions I had to ask for repeats. This guy Patrick? (there were two) was not as bad as some I have had in the past.

Question 4 does not pertain to this call. Bell vs cable for high speed? I don't see an advantage for either. The support from my cable company (Cogeco) for my TV service is definitely poorer than what I get from Bell. The ultimate decision is up to the user. In my case, the ability to distribute an all channel TV signal within my house even though that signal is of poor quality and unreliable makes it that I have never considered satellite for my TV.

So, now I suppose I have to choose one of the six in question 4, not one of which is ""none of the above"".",1
277264,31-OCT-11,30-OCT-11,Hedi,,fr,174.93.238.204,francefranco@sympatico.ca,13814974,000000120904861,5,5,,5
277265,31-OCT-11,30-OCT-11,Harjeeth,,en,69.158.31.16,francine.10@sympatico.ca,13814980,000000120911723,3,3,"I was only somewhat satisfied because somehow he was unable to connect me with my usual password, so he changes my password with numbers, lowercases and uppercase letters that in no way anyone/nor I could have remember such passsword, then when I tryed to use my cellphone, it was saying that the connection and setting could not connect and to check the server??? I had to call again to have this rectified by Sweta which did fix the problem, she re-setted my password, and was very very nice!! She unfortunately had to put up with me been very upset...which had nothing to do with her personally!! She even change the time on my new P.C. that I had just purchaced. Thank you very much Sweta for you help!!!   ",5
277266,31-OCT-11,30-OCT-11,Syed Mustafa,,en,70.26.9.164,jan-tibi@sympatico.ca,13815694,000000120912696,5,5,,
277267,31-OCT-11,30-OCT-11,Zishan,,en,76.69.138.132,ronsloan@sympatico.ca,13818410,000000120909209,2,1,"The representative is in India. The problem was with the Sympatico servers and not at my home. The rep was not informed about the problem and Bell should have informed the rep as soon as the servers went down. The reps are taught to take you through a process to eliminate the problem being with your own computer and modem. So any subsequent call, the reps are still trying to you to waste your time going over and over a process that is not going to solve the problem. Bell email and half the website I visited did not work from late Friday afternoon until Monday morning. This is unacceptable service.",2
277268,31-OCT-11,30-OCT-11,Grace,,en,64.229.185.11,mayjam@sympatico.ca,13817078,000000120910446,4,5,I wanted to speak to someone who was actually employed in Canada.,4
277269,31-OCT-11,30-OCT-11,Etienne,,en,76.64.210.122,bossenc@sympatico.ca,13813738,000000120909987,4,4,,5
277270,31-OCT-11,30-OCT-11,Elmer,,en,70.26.163.46,gregandjoanne@sympatico.ca,13815296,000000120913125,3,3,"First started out with the chat - was asked for pin - didn;t have it had to cal l back. Did chat again, go disconnected - call 1-888 got someone after 10 minutes was cut off - called again, agent told me the issue was not with bell but with rogers and i had to call rogers - I'm not a rogers customer call anyway - ROGERS AGENT LAUGHED!!! Agent from earlier that had been cut off - actually called up back late at night, but they called back.  We finally able to help - funny part if they never asked for pin so 1ft agent should have been able to help and none of this would have been necessary.  Issue was I could not email any rogers email accounts - returned as undeliverable.  Worst service ever, until agent called us - funniest part had to be told to call rogers for a bell issue - check your logs for that one.",2
277271,31-OCT-11,30-OCT-11,Bhavana,,en,174.91.111.101,paulfarkas@bell.net,13817820,000000120904103,4,1,Fix the problem that I called about. I am an English speaking user of your services and for whatever reason the default to the Bell entry page has flipped to French. Bhavana tried but in the end it appears it is a Bell problem and they have been receiving numerous calls about it. This is not Bhavana's fault. It is a systemic one.,
277272,31-OCT-11,30-OCT-11,Cesar,,en,70.49.224.221,c.vinc@sympatico.ca,13813874,000000120904551,5,5,,5
277273,31-OCT-11,30-OCT-11,Niyaz,,en,174.91.150.166,vipservice@bell.net,13819424,000000120910544,1,1,correct the problem that was created by one of your employees,1
277274,31-OCT-11,30-OCT-11,Innocent,,en,174.91.150.166,vipservice@bell.net,13819426,000000120910765,1,1,correct the problem that was created by one of your employees,1
277275,31-OCT-11,26-OCT-11,Nesrine,,fr,70.49.53.141,vaillancourtg@bell.net,13776098,000000120819799,3,4,,4
277276,31-OCT-11,28-OCT-11,Ahmed,,fr,70.49.77.81,stephane.trottier@bell.net,13802254,000000120872161,5,5,,5
277277,31-OCT-11,30-OCT-11,Patrick,,fr,142.83.138.9,louisechartrand_9@sympatico.ca,13816652,000000120905209,5,5,,5
277278,31-OCT-11,08-JUL-11,Christian,,en,70.48.42.26,fred.barrett2@sympatico.ca,12544457,000000118324517,5,4,,5
277279,29-OCT-11,28-OCT-11,Gautham,,en,65.93.149.115,doveinflight@sympatico.ca,13793894,000000120863318,1,2,communication within the system of bell,3
277280,30-OCT-11,29-OCT-11,Aymen,,fr,76.64.88.128,sylmac@sympatico.ca,13812026,000000120889337,5,5,"rien, tout a été excellent",5
277281,30-OCT-11,29-OCT-11,Stephen,,en,174.89.196.193,bhunt@bell.net,13804614,000000120899175,5,5,,4
277282,30-OCT-11,29-OCT-11,Vijaya,,en,184.146.102.113,k.kanhai@bell.net,13808222,000000120902956,5,5,,5
277283,30-OCT-11,29-OCT-11,Anne,,en,70.31.188.193,gismo1@sympatico.ca,13806936,000000120899688,5,4,Sometimes its hard to understand the person due to language,4
277284,30-OCT-11,29-OCT-11,Noureddine,,fr,76.65.169.83,lisegagnon@bell.net,13808798,000000120898968,5,5,Tout a été bien le technicien était bien serviable merci .,5
277285,30-OCT-11,28-OCT-11,Grant,,en,76.69.114.105,rpanke@sympatico.ca,13801356,000000120864920,4,3,,3
277286,30-OCT-11,27-OCT-11,Ali,,en,76.70.70.20,elishamcnabb@bell.net,13780586,000000120859131,2,1,,1
277287,30-OCT-11,28-OCT-11,Jacqueline,,en,184.144.46.196,sandawarren@sympatico.ca,13801614,000000120863934,4,4,,4
277288,30-OCT-11,29-OCT-11,Darwin,,en,70.27.49.73,jmichea@bell.net,13807884,000000120895982,2,1,"Employees with better people skills would be nice. The robotic, scripted answers are annoying and not at all helpful. If I wanted scripted answers I'd just read the FAQ and Troubleshooting myself.",2
277289,30-OCT-11,29-OCT-11,Med ali,,fr,65.93.2.239,lpjerome@sympatico.ca,13808936,000000120902540,5,5,Tout était parfait,5
277290,30-OCT-11,29-OCT-11,Mary ruksana,,en,184.151.63.137,thomas.horne@sympatico.ca,13812232,000000120894118,4,3,,3
277291,30-OCT-11,29-OCT-11,David,,en,76.67.21.161,teal02@sympatico.ca,13812150,000000120894974,4,4,,5
277292,30-OCT-11,21-OCT-11,Baltharaj,,fr,76.67.124.229,g.trudel@bell.net,13712986,000000120718031,4,5,,5
277774,28-OCT-11,27-OCT-11,John,,en,70.49.73.230,jayhl@bell.net,13782608,000000120852852,5,5,"This experience was undoubtedly the best I have ever had dealing with a customer service issue. Your rep John was very patient in making sure I would be satisfied in solving my issue. Heeas on with me for several hours while putting me on hold throghthe various downloads always returning to follow through to see my problem through. I really commend him for his follow through and if he sets an example for your company, you should feel very satisfied that you accomplished your mission to serve your customer to the best of their abilities. Bravo ",5
277775,28-OCT-11,15-OCT-11,Francis,,en,184.144.134.169,aboyes@sympatico.ca,13629340,000000120563682,5,5,,5
277776,28-OCT-11,27-OCT-11,Mathew,,fr,174.93.144.124,denis.saucier@sympatico.ca,13779866,000000120849615,5,4,"Rien pour le moment. J'attends de voir si celui qui a subtilisé mon carnet de contacts, mon identité de courriel et mon mot-de-passe ne pourra plus envoyer des messages de publicité en utilisant mes coordonnés, à la suite de mon changement de mot-de-passe.",5
277777,28-OCT-11,26-OCT-11,Reshma,,en,174.92.31.140,shayley@sympatico.ca,13774834,000000120812814,5,5,"actually not much, the wait time was pretty good.",5
277778,28-OCT-11,26-OCT-11,Pradheep Kumaar,,en,70.53.44.70,susangoldberg@sympatico.ca,13775438,000000120816683,5,5,,5
277779,28-OCT-11,27-OCT-11,Seshadri,,en,174.91.32.42,lvvanasse@sympatico.ca,13784618,000000120853558,1,1,The first tech mentioned above could not solve my problem and referred me to someonelse.  She had testers check my line etc but received no call back about results.   After a total of 4 or 5 calls my problem was finally resolved.  The second last person I spoke to told me they would have to send a tech to my house and that I had an appt for today Oct. 28th between noon and 6.  I stayed in all day - no one showed up.  I called again at 7 pm and was told that my appt was for Nov. 25th - a month from now ????  Eventually this new tech worked with me online and solved my problem.  Terrible service and I am sorry to say I cannot recommend your service eventhough I am a Bell Retiree !!!,1
277780,28-OCT-11,26-OCT-11,Elmer,,en,65.92.173.122,j.wellman@bell.net,13768308,000000120837369,5,5,,5
277781,28-OCT-11,27-OCT-11,Mourad,,fr,74.12.165.198,louise.gomeau@sympatico.ca,13784498,000000120861601,3,2,"Mon probleme a été résolu en parti internet est intermitant et ce depuis jeudi matin le 27 oct j'ai l,impression que mon moderm est défectueux ?Serais-ce possible si oui qu'est ce que vous pouvez faire pour moi?",3
277782,28-OCT-11,27-OCT-11,Mehdi,,fr,174.88.164.32,ronald.guerin@sympatico.ca,13787922,000000120861533,4,4,rien de plus pcq pas d`attente au telephone.,5
277783,28-OCT-11,25-OCT-11,Pascal,,fr,76.69.172.90,jcthibault01@sympatico.ca,13753362,000000120793153,3,4,Vous m'aviez appelé pour me proposer internet fibre 7 en essais 3 mois gratuitement. Une autre personne m'a dit que j'aurai 20$ de crédit mais il semble n'avoir pas de régistre de ces appels??? J'ai réglé le différent lors de mon dernier appel et c'est OK comme Çà.,4
277784,28-OCT-11,17-OCT-11,Sana,,fr,65.94.8.168,real.rivard2@sympatico.ca,13660162,000000120609352,4,3,"La conseillère à fait du bon travail malgré ""lincohérence"" de vos services. Elle à fait tout son possible mais elle est impuissance à contrecarer une structure de services déficiente.",2
277785,28-OCT-11,27-OCT-11,Michelle,,en,216.129.211.17,maplehillfarm@sympatico.ca,13784932,000000120838837,4,4,,3
277786,28-OCT-11,26-OCT-11,Ghorden,,en,70.24.204.207,thelma.rhind@sympatico.ca,13775748,000000120832225,5,5,"Everything was done right. The rep was very polite and patient with me.
Please thank him for me.",5
277787,29-OCT-11,28-OCT-11,Venkatesh,,en,184.147.39.78,the.rams@sympatico.ca,13802654,000000120864964,3,3,I'm not sure my lack of satisfaction is your rep's fault but I've been left with a situation where both Bell and McAfee are blaming each other for my woes.  I seem to be the victim.....,4
277788,29-OCT-11,28-OCT-11,Melvin,,en,184.146.235.102,steve.manios@sympatico.ca,13802302,000000120866843,5,5,"The Bell customer service agent was excellent.
However the one thing that Bell could do better is to communicate with customers. Let me explain:
Bell switched something and I had no wireless connection. This was done without prior notice. I use my wireless for work and found this unacceptable. Some warning or notification should be sent prior to making the change.",4
277789,29-OCT-11,28-OCT-11,Maria,,en,174.95.147.184,jefa@sympatico.ca,13796254,000000120879289,2,1,I asked why I was unable to forward mail and delete original sender. I was told it was a microsoft problem and not the responsibility of bell mail. B.S.,3
277790,29-OCT-11,28-OCT-11,Wayne,,en,65.92.151.161,steve.salbach@sympatico.ca,13802304,000000120884926,4,4,communications problems,5
277791,29-OCT-11,17-OCT-11,Khalil,,fr,174.91.236.162,chantalrick@bell.net,13650180,000000120613090,5,5,,5
277792,29-OCT-11,27-OCT-11,Ashfaq,,en,67.68.41.110,audrey01.turner@sympatico.ca,13777923,000000120843154,4,4,I sometimes had trouble understanding the instructions so I guess that is an English language problem.,4
277793,29-OCT-11,27-OCT-11,Oliver,,en,70.49.187.139,juliemaclean@sympatico.ca,13783394,000000120858435,4,4,,3
277794,29-OCT-11,28-OCT-11,Maria,,en,216.209.146.61,ron-brewster@sympatico.ca,13801248,000000120882159,3,3,"Have the representative speak in a clearer language, other than broken English--I don't feel you do the Canadian customer any justice in using people from out of the Country, nor do I feel that profits should not  hindge on the Canadian customer putting up with this second rate service.",2
277795,29-OCT-11,27-OCT-11,Diego,,en,174.91.29.154,maiedema@bell.net,13784854,000000120856241,4,1,"Diego tried very hard, but was not able to resolve the issue. Not enough knowledge about Outlook 2007                      ",4
277796,29-OCT-11,28-OCT-11,Marvin,,en,65.95.80.236,daisymae3@sympatico.ca,13793234,000000120886743,5,5,,5
277797,29-OCT-11,28-OCT-11,Juliio,,en,76.71.90.185,radecki@sympatico.ca,13800700,000000120885642,5,5,,5
277798,29-OCT-11,28-OCT-11,Wahida,,fr,70.30.252.5,marie_josee_paradis@bell.net,13798570,000000120871373,4,5,Répondre plus rapidement. Un temps d'attente estimé à moins de trois minutes était en réalité 11 minutes 40,4
277799,29-OCT-11,28-OCT-11,Anah,,en,174.91.45.117,a.masouleh@bell.net,13790742,000000120873189,3,4,,4
277800,29-OCT-11,28-OCT-11,Tom,,en,174.93.124.43,nemishmehta@sympatico.ca,13799762,000000120883731,1,3,"One department does not know what the other department  has done, this is a big problem because you are dealing with one bill but it is like you have to settle with each department separately. This is the same as dealing with diffrent company",1
277801,29-OCT-11,28-OCT-11,Reuben,,en,64.228.71.12,missymac@sympatico.ca,13799280,000000120884187,5,5,nothing the gentleman i was talking with was very knowledgeable and helpful.,3
277802,29-OCT-11,28-OCT-11,Moemen Belleh,,fr,67.68.146.39,gestion.blx@sympatico.ca,13794998,000000120881824,1,1,"Une personne qui aurait la c ompetence et qui peut ecouter et saurait  se faire comprendre, mauvaisde tonalité de voix, ",4
278253,29-OCT-11,28-OCT-11,Ronald,,en,174.88.2.43,smulliga1218@bell.net,13802092,000000120863339,3,1,"Going on 12 days without internet access after 11:00am each day, can you not focus on solving that problem.  When you decided Sat. Oct. 22 to do nothing further until I get a new modem to try out, why would you send it out by Canada Post so that it did not arrive by Friday Oct 28.  So now I have to endure another weekend without internet access. Sorry it resets over night and works until about 11:00am when it slows, then stops altogether.  I hope I can send this email before it stops.  Do you know how many people I have told this story to, who just shake their head.  It is sad to say that people are not surprised by this case. Discussing it at lunch on Friday the consensus was that it is a 20-30% probability of being a modem problem.  It is more likely a tower infrastructure problem, either hardware or software.  I will have to wait until at least Monday or Tuesday for the modem to arrive before we will find out.
I is amazing how often you want to use the internet these days.  You don't fully understand until it is not available.  What would your life be like without internet access for 12 days?
",1
278254,29-OCT-11,28-OCT-11,Faqria,,en,65.95.183.112,jbarbararose@sympatico.ca,13796078,000000120867004,5,5,nothing,5
278255,29-OCT-11,28-OCT-11,Reina,,en,174.93.32.98,holly007@sympatico.ca,13795584,000000120887195,5,5,,5
278256,29-OCT-11,28-OCT-11,Aleem,,en,69.156.90.67,wheska@sympatico.ca,13803310,000000120877008,5,5,the encounter with Aleem was my 2nd encounter and was entirely satisfactory.  However my first encounter on Oct 27/11 at 9pm was done online and was NOT satisfactory.  The Bell rep was KAMAKSHI (381686) who took over the computer remotely and continously had the system on and off for approximately an hour without communicating to me what he was doing and without resolving the problem.  I finally terminated the remote and waited until the next day to phone about the issue.,4
278257,29-OCT-11,28-OCT-11,Isaac,,en,69.158.71.224,snyderm@sympatico.ca,13802110,000000120884492,5,5,Everything was spot on - nothing could have made it better.  My most important observation was that I was able to understand the technician perfectly.  He was undoubtedly anglophone as there was no accent to have to try to comprehend as in previous experiences!!!!,
278258,29-OCT-11,28-OCT-11,Farhana,,en,70.30.21.199,markgoulet@sympatico.ca,13798676,000000120882664,4,2,,2
278259,29-OCT-11,27-OCT-11,Nabil,,fr,64.229.73.177,gilles.lalonde@sympatico.ca,13781498,000000120845972,2,1,"Écouter
Je suis dans le pétrin depuis mars 2011 sasn le savoir lorsque Bell a joué avec mon set-up de courriel. Avant lorsque j'envoyais un courriel je pouvais le faire au nom du courriel de mon université, maintenant cela affiche que le courriel vient de gilles.lalonde@sympatico.ca que je n'utilise pas sauf pour détourner certaines publicités. Votre préposé disait que ce n'est pas de son ressort mais dans les faits il ne savait pas car il n'a siginifié aucun intérêt à écouter mon problème. Zéro comme écoute. Je suis justement à redéfinir tous mes services dans le cadre d'un renouvellement de cellulaire et de câble. Je vais devoir réfléchir sur internet aussi tant qu'à y être. À cause de vous je dois chercher sur deux comptes mes courriels. De plus vous ne pouvez répondre à des questions sur Thunderbird que j'utilise car Windows Mail bloque systématiquement...mais j'imagine que cela n'est pas non plus de votre ressort. Je vais me débrouiller seul à ce que je vois et quand je serai tanné je vais vous «flusher» puisque je n'ai pas de rabais extraordinaire ni de service. Présentement je suis presque à 100% Bell sauf le câble.
Je ne sais pas si c'est le conseillé qui est incompétent ou s'il suit des règles à la con. À vous de me le dire.",1
278260,29-OCT-11,28-OCT-11,Julien,,fr,70.48.53.139,leslevac@bell.net,13797788,000000120879753,5,5,,5
278261,29-OCT-11,28-OCT-11,Sana,,fr,76.69.230.84,mariellet@sympatico.ca,13798590,000000120873267,5,4,,5
278262,29-OCT-11,26-OCT-11,Gabriel,,en,70.50.55.175,graham.andrews@sympatico.ca,13767538,000000120820676,5,5,,5
278263,29-OCT-11,28-OCT-11,Brent,,en,64.228.159.201,tmco@sympatico.ca,13802784,000000120885788,5,5,,5
278264,29-OCT-11,28-OCT-11,Eddy,,en,64.228.159.201,tmco@sympatico.ca,13802786,000000120887146,5,5,,5
278265,29-OCT-11,25-OCT-11,Aymen,,fr,76.69.96.170,clementf@sympatico.ca,13749556,000000120794021,1,1,,1
278266,29-OCT-11,26-OCT-11,Edwin,,en,64.231.168.16,hpearce@sympatico.ca,13768030,000000120819162,4,4,,4
278267,29-OCT-11,28-OCT-11,Dawood,,en,174.94.25.249,jafly@sympatico.ca,13795940,000000120864448,4,5,long distance away....difficult to hear at times.  not real good english being from abroad but not his fault,4
278268,29-OCT-11,28-OCT-11,Karen,,en,69.156.91.241,coach2@bell.net,13792950,000000120882565,5,5,,5
278269,29-OCT-11,28-OCT-11,Katelyn,,en,174.88.151.146,terryd8@sympatico.ca,13802612,000000120865998,5,5,nothing. everything was done professionally,4
278270,29-OCT-11,28-OCT-11,Edwin,,en,74.15.30.86,mrobmag@sympatico.ca,13799500,000000120884244,5,5,"I really have trouble understanding some of the support workers and feel valuable time is spend say ""pardon"" excessively. I actually told one operator I am running out of time, so I could call back and hopefully get support I could understand.",4
278271,29-OCT-11,28-OCT-11,Krishnan,,en,65.95.27.195,lenferg@bell.net,13797764,000000120868361,5,5,Well handled. Could not suggest any improvement.,5
278272,29-OCT-11,26-OCT-11,Mahender,,en,65.92.0.153,ike.haggar@sympatico.ca,13768150,000000120826044,2,2,"Be aware that YOU had a network and mail problem. Notified your support staff that you were down to let customers not waste time responding to inane, unecessary questions to finally identify that the problem was widespread. Once resolved, your tech group took two (2) days to call to check on the complaint. Immediately after your call the network was again unavailable. The network performance is still erratic.


",2
278273,29-OCT-11,05-OCT-11,Cecilia,,en,209.226.117.3,b-wilson@sympatico.ca,13513895,000000120371304,5,5,,5
278274,29-OCT-11,28-OCT-11,Stephan,,en,174.93.55.192,liwata@sympatico.ca,13797966,000000120883556,2,2,I was told that the representative would call me back in 5 to 10 minutes after making some line tests. I never got a call back that day.,3
278275,29-OCT-11,27-OCT-11,Mir,,en,74.15.45.48,alfrey@sympatico.ca,13777464,000000120851747,5,5,,4
278276,29-OCT-11,26-OCT-11,Ahmed,,fr,67.68.218.40,mirabelmaison@bell.net,13771890,000000120822722,3,3,ok,3
278277,29-OCT-11,05-OCT-11,Ahmed,,fr,184.145.158.43,g.pichette@bell.net,13517022,000000120350356,1,1,Je devais recevoir le service le 13 octobre et je viens de le recevoir aujourd'hui le 29 octobre après bien des démarches et un congé gaspillé.,
278278,29-OCT-11,28-OCT-11,Rudolf,,fr,174.89.221.244,monique.sarrazin@sympatico.ca,13799424,000000120872685,5,5,,4
278279,29-OCT-11,26-OCT-11,Merly,,en,184.145.51.218,wheelea@sympatico.ca,13776420,000000120837041,5,5,,5
278280,29-OCT-11,28-OCT-11,Salvador,,en,184.145.208.95,teitle@bell.net,13802580,000000120868943,4,2,,4
276800,31-OCT-11,29-OCT-11,Padmanaban,,en,76.67.59.131,jamesintoronto@sympatico.ca,13807520,000000120901242,1,1,"The ""one"" thing?  Only one?  OK:  your customer support service is truly abysmal.  Your service agents sound like poorly-written 'bot programs, inserting inappropriate and patronizing phrases into sentences, and seem to be utterly without the ability to conceptualize anything that is not on the scripted lines in front of them.  When you speak to them, there are long pauses before they reply, as if they are running what you just said through a translator.  They take you through completely unnecessary steps (such as completely wiping out my browser settings, banking information, etc., despite assuring me that they are ""pleased to inform me"" that nothing would happen to my settings - and it has taken me CLOSE TO AN HOUR to get my browser back the way it was).  Your customers deserve better.  Much better.  And the sad fact is you are well aware this is a problem, but as a company, you simply do not care.  In total, I have spent 4 HOURS on this issue so far, and I still have a ""senior technician"" to call back.  And the truly laughable thing?  I went to complete a Customer Satisfaction survey on an earlier call, and got an error message - wasting 20 minutes of my time typing out my comments!!! The error message said:

""Page Request Error

An error occurred when you requested this page. An automated email has been sent to the webmaster for prompt resolution. Please return at a later time. We apologize for the inconvenience.

You have asked for a page that does not exist on our site. The page or file you are looking for may have been moved or renamed, or you may have typed the URL incorrectly.

Bell Internet Customer Service""

So not only do you waste customers' time in resolving issues, you waste more of their time after the fact with surveys with technical problems.  To be frank, I not even sure why I'm wasting more of my time filling this survey out - sucker for punishment, I guess. 


",2
276801,31-OCT-11,23-OCT-11,Khan,,en,70.50.114.5,ecleadbeater@sympatico.ca,13730284,000000120752752,3,2,,3
276802,31-OCT-11,30-OCT-11,Adnen,,fr,184.145.214.227,bernier6@sympatico.ca,13813608,000000120912005,5,5,rien,5
276803,31-OCT-11,29-OCT-11,Amine,,fr,67.70.145.186,annebedard@sympatico.ca,13804252,000000120889127,5,4,,5
276804,31-OCT-11,28-OCT-11,John,,en,67.71.125.187,dorine.garrett@sympatico.ca,13793854,000000120870272,5,5,Make it easier for Bell - first in communications - to let you talk to a real person without press this press that etc.,4
276805,31-OCT-11,18-OCT-11,Maher,,fr,65.94.172.60,nat.bisson@bell.net,13673918,000000120644182,5,5,,4
276806,31-OCT-11,30-OCT-11,Alejandro,,en,174.89.109.117,got2go@sympatico.ca,13815268,000000120913361,5,5,nothing he is the kingpin,5
276807,31-OCT-11,29-OCT-11,Mark,,en,64.231.199.8,pollarbear2@sympatico.ca,13810686,000000120902399,1,2,"I was on hold the first time for almost 20 minutes and then transfered and on hold again, the first person had no idea how to handle my problem",2
276808,31-OCT-11,27-OCT-11,Cindy,,en,174.89.234.9,magaceta@sympatico.ca,13784818,000000120861659,4,4,by solving my billing problems coz every agent say different things but there getting better.,4
276809,31-OCT-11,30-OCT-11,Eric,,en,64.229.82.12,marie028@sympatico.ca,13816900,000000120907497,5,5,Just keep good employee like Eric,5
276810,31-OCT-11,24-OCT-11,Mehdi,,fr,76.67.165.19,cote.grenier@sympatico.ca,13737704,000000120783151,4,4,Rien de plus Mehdi a pris en charge le problème qui avait été référé plus tôt en journée et il m'a aidé avec beaucoup de patience à faire tous les tests pour identifier le problème et me transféré au confrère qui a su conclure. ,5
276811,31-OCT-11,15-OCT-11,Habib,,fr,184.151.127.137,robert.beland005@sympatico.ca,13637350,000000120568574,2,1,"Compléter la demande avec succès,après 3 appels toujours aucun résultat. pas fort! C'est décidé je passe à Vidéotron ",1
276812,31-OCT-11,30-OCT-11,Madhu,,en,76.67.22.148,winstonquinlan@sympatico.ca,13819554,000000120912656,4,4,nothing,5
276813,31-OCT-11,27-OCT-11,Imen,,fr,174.93.111.67,rhcaya@sympatico.ca,13787574,000000120840153,5,5,,5
276814,31-OCT-11,29-OCT-11,Grant,,en,76.67.24.117,wayne.mdmarshall@sympatico.ca,13812594,000000120896498,5,5,,5
276815,31-OCT-11,29-OCT-11,Srinivasan,,en,76.70.109.162,fitz@sympatico.ca,13806492,000000120897195,5,5,,4
276816,31-OCT-11,29-OCT-11,Emer,,en,184.146.120.244,thegotts@sympatico.ca,13812210,000000120898043,4,5,The representative should speak fluent English.,5
276817,31-OCT-11,30-OCT-11,Denice,,en,69.158.38.39,val.lariviere@sympatico.ca,13819312,000000120905596,5,5,This was the most exceptional representative I  have ever spoken with.  She was smart and faST AND VERY HUMAN.  She sounded like she loves her job and it was truly a joy dealing with her.,5
276818,31-OCT-11,30-OCT-11,Ramzi,,en,70.24.206.102,martcarv@sympatico.ca,13816972,000000120907350,5,5,"for the first time in a many months, someone did a tremandeous job.",3
276819,31-OCT-11,29-OCT-11,Salvador,,en,70.55.18.79,fongtsui@sympatico.ca,13806524,000000120897888,1,1,Please provide a Canadian Representative to help clients in Canada.,1
276820,31-OCT-11,30-OCT-11,Sinu,,en,74.14.91.136,five.dellers@sympatico.ca,13814922,000000120913236,5,5,all  was good,5
276821,31-OCT-11,28-OCT-11,Douglas,,en,69.157.53.72,bongard00@sympatico.ca,13792072,000000120875337,5,5,,4
276822,31-OCT-11,30-OCT-11,Ayoub,,fr,70.31.238.169,hubert.deneault@sympatico.ca,13815502,000000120910222,5,5,,5
276823,29-OCT-11,28-OCT-11,Sulochana,,en,65.93.44.176,R.oddi@sympatico.ca,13790646,000000120874152,5,4,,4
276824,29-OCT-11,28-OCT-11,Houcine,,fr,70.52.9.56,laflamme.lyne@sympatico.ca,13797590,000000120869155,5,5,L'employé Houcine a totalement résolu mes problèmes avec beaucoup de compétence et une grande gentillesse. Je suis extrêmement satisfaite des services qu'il m'a rendus et je le remercie beaucoup. C'est pourquoi je vais continuer à utiliser les services de Bell.  ,5
276825,29-OCT-11,28-OCT-11,Jordan,,en,65.92.200.33,sbyrne@bell.net,13801712,000000120883663,1,1,Call me back when the rep said he would.  Call last night about my internet and was told a different dep would call back within an hour.......AND NEVER DID!,1
276826,29-OCT-11,28-OCT-11,David,,en,74.15.92.153,ron.ridley@sympatico.ca,13801262,000000120879923,5,4,my problem was that I was not able to click on my bell mail automatically I had to navigate thro windows live which was a bother because email address then password had to be entered to access the mail,4
276827,29-OCT-11,28-OCT-11,Francis,,en,65.92.76.105,thegreyboys@sympatico.ca,13802676,000000120880503,5,5,Had to call customer service as the web site would not allow me to upgrade my internet service.,5
276828,29-OCT-11,28-OCT-11,Sujay,,en,69.156.51.188,ecjones_05@sympatico.ca,13794046,000000120880959,4,4,,5
276829,29-OCT-11,28-OCT-11,Sajid,,en,50.100.149.248,mmac1@sympatico.ca,13799346,000000120882384,5,5,,5
276830,29-OCT-11,27-OCT-11,Saadullah,,en,69.156.97.137,jcst@sympatico.ca,13782650,000000120851240,1,1,Listen to the customer/user,2
276831,29-OCT-11,28-OCT-11,Achref Badii,,fr,76.65.136.242,ynaud@sympatico.ca,13803498,000000120884850,1,2,Me référer à des gens compétents....,1
277293,30-OCT-11,28-OCT-11,Pascal,,fr,70.51.15.189,rene.lariviere@sympatico.ca,13800904,000000120871847,4,4,,4
277294,30-OCT-11,29-OCT-11,William,,en,74.14.157.129,rosemary.howorth@sympatico.ca,13811262,000000120894531,5,4,At the end of our call William transferred me to a person who was supposed to help me set up my WiFi with Bell Fibe. I spokwe to him for a few seconds and was disconnected! I did manage to call back and have a person help me do this,4
277295,30-OCT-11,29-OCT-11,Belhassen,,fr,184.151.127.179,martin.damphousse@sympatico.ca,13809386,000000120889913,5,5,"Pour la question 4. Une seule bonne expérience ne compense pas pour le autres plus difficile, merci",2
277296,30-OCT-11,16-OCT-11,Fathi,,fr,70.51.15.189,rene.lariviere@sympatico.ca,13645872,000000120580602,4,4,,4
277297,30-OCT-11,29-OCT-11,Nadim,,fr,70.30.190.19,denis.allard@sympatico.ca,13805802,000000120896719,5,5,tout a été excellent,5
277298,30-OCT-11,29-OCT-11,Kevin,,en,74.15.247.124,wheelband@sympatico.ca,13812628,000000120890369,3,1,"wait times are excessive.  people are not able to help in any area outside their ""expertise"", and then you have to wait all over again to get your problem investigated.",3
277299,30-OCT-11,29-OCT-11,Elsy,,en,70.31.81.79,gcp3@bell.net,13806772,000000120892958,5,5,eveything was great this time. Other times i have called the wait times were far too long.,3
277300,30-OCT-11,28-OCT-11,Harathi,,en,184.147.229.38,ajardine@sympatico.ca,13790940,000000120870329,5,5,nothing,5
277301,30-OCT-11,29-OCT-11,Kathy,,en,174.93.215.66,caroline.nabozniak@sympatico.ca,13805038,000000120898069,5,4,When I made the call I had not internet service. When the technician came this morning the internet was working without his intervention. How was the problem resolved? Perhaps better communication is needed between the customer service desk and Bell technicians.,4
277302,30-OCT-11,29-OCT-11,Mehdi,,fr,76.67.142.247,mivillem@sympatico.ca,13809780,000000120894343,4,5,"La personne était compétence dans le domaine et pas trop de temps pour régler mon problème; bravo pour cette fois-ci et merci encore",5
277303,30-OCT-11,29-OCT-11,Satish,,en,184.146.118.22,a-darling@sympatico.ca,13803862,000000120889430,5,5,,5
277304,30-OCT-11,29-OCT-11,Ahmed,,en,174.94.34.100,malibk@sympatico.ca,13809114,000000120892137,1,1,Make a Canadian agent available!!!!,2
277305,30-OCT-11,29-OCT-11,Sihem,,en,173.182.41.19,d.barnard@sympatico.ca,13805534,000000120897768,2,2,"They tried to help and were not rude but wern't very personable or empathetic. It just very robotic like tris this, try that, ok we resulted your modem is not working we will send you one soon goodbye. The approach could have been more human with emotion and understanding.

I also had to receive a call back from them on my cell phone to complete the testing which costed me almost $5 (13 min x .30 +tx).


Secondly my whole family depends highly on
the Bell Internet service. I am an executive manager for a well known medical mdevices manufacturer and I require to log into my network to do my work. I have an important business meeting on Monday with a potential business partner and I have no access to finish my work and PowerPoint presentation. I am now forced to go to work on the weekend and away from my family to complete my work. My daughter as well has a  project due at her private school and requires information. She is now forced to go to the Library and pay for Internet services.

There should be alternative solutions such as my being able to go directly to a retail Bell outlet with my modem and get a replacement.     
",1
277306,30-OCT-11,29-OCT-11,Robert,,en,174.92.81.111,cbgumprich@bell.net,13805084,000000120899569,5,5,I was very pleased that Roberto could help directly by contacting my computer.,5
277307,30-OCT-11,29-OCT-11,Sajid,,en,70.30.146.96,mardontartan@sympatico.ca,13809238,000000120893811,4,2,For this problem there is nothing extra you could have done. It is still being looked at by the website involved.,5
277308,30-OCT-11,28-OCT-11,Carlos,,en,70.30.29.218,scattord@sympatico.ca,13801718,000000120883404,1,1,Fix the problem and call back as promised.  Unfortunately neither thing happened.,1
277309,30-OCT-11,29-OCT-11,David,,en,76.69.7.24,rncingles@sympatico.ca,13811130,000000120893691,4,4,"David was able to resolve my issue to some extent (the lack of good offers for very long term customers - only good deals for new customers).
Linda acted between William and David, and is not a part of this survey - she was very helpful and offered an excellent customer service experience.
",4
277310,30-OCT-11,29-OCT-11,Isaac,,en,70.49.61.22,mau_blouin@sympatico.ca,13809464,000000120902412,5,5,"eVERYTHING WENT PERFECT, VERY GOOD HELP RECEIVED.",5
277311,30-OCT-11,29-OCT-11,Saifuddin,,en,70.31.115.227,haines.griffin@sympatico.ca,13807090,000000120888596,4,4,Nothing at this time,5
277312,30-OCT-11,29-OCT-11,Rudys,,fr,174.92.229.181,maryseo@bell.net,13809422,000000120893479,5,5,,5
277313,30-OCT-11,29-OCT-11,Med Karim,,fr,69.159.160.166,bertindube@bell.net,13804590,000000120894869,4,4,"tres bien repondu a mes questions
pour resoude mon probleme 
merci a karim pour avoir ete patient
",4
277314,30-OCT-11,29-OCT-11,Sami,,en,174.92.184.197,georgettegitaanto@bell.net,13806824,000000120890455,5,5,Everything was excellent and beyond my satisfaction.  Thank you very much.,5
277315,28-OCT-11,27-OCT-11,John,,en,70.54.88.158,mahmood_ashraf@sympatico.ca,13784841,000000120850307,5,5,problem self resolved,5
277316,28-OCT-11,27-OCT-11,Andre,,fr,70.30.154.155,gaetanlaine@sympatico.ca,13781232,000000120854872,5,5,,4
277317,28-OCT-11,27-OCT-11,Budala,,en,65.95.22.149,jrconstab@sympatico.ca,13783318,000000120845261,3,3,The difficulty encountered was due to my hearing handicap and was resolved with a later call by my wife when the issue was resolved completely to our satisfaction,5
277318,28-OCT-11,24-OCT-11,Grant,,en,70.26.63.231,nstenta@sympatico.ca,13743386,000000120770790,5,5,"I would have been easier for me if you have had your technician take back with him the motorola box and TV controls rather than give me the trouble of packing them and going to the post office to mail them, which may I say is very much of an inconvenience to me.",5
277319,28-OCT-11,27-MAR-10,Djamal,,fr,206.47.249.247,g.mukusa@sympatico.ca,8286828,000000107326089,,,,
277320,28-OCT-11,27-OCT-11,Wassim,,fr,76.69.183.39,dianebellegarde@sympatico.ca,13780002,000000120840779,4,5,,5
277321,28-OCT-11,25-OCT-11,Emmanuelle,,en,184.145.48.68,vejames@sympatico.ca,13761544,000000120798995,3,3,help me sync my i-phone to sympatico.ca,3
277322,28-OCT-11,27-OCT-11,Seshadri,,fr,70.52.87.139,carlos.vega@sympatico.ca,13778780,000000120842425,1,1,Le probleme continue inchange,
277323,28-OCT-11,26-OCT-11,Andrea,,en,70.54.150.157,mochima@sympatico.ca,13772020,000000120827900,5,5,,5
277324,28-OCT-11,26-OCT-11,Mariem,,fr,64.228.81.191,h.auchu@sympatico.ca,13767682,000000120814949,5,5,,5
277325,28-OCT-11,26-OCT-11,Jose,,en,184.147.130.147,douglas.blackwell@sympatico.ca,13765996,000000120827455,3,1,"I don't know, he tried several things and then old me my browser needed to be changed. But the next morning everything worked as before!!",4
277803,29-OCT-11,26-OCT-11,Bilel,,fr,70.26.31.196,lou.lallemand@sympatico.ca,13770588,000000120829239,5,5,"Rien.  La personne qui s'est occupée de régler mon problème s'est montré gentil, poli et très efficace.",5
277804,30-OCT-11,28-OCT-11,Nicole,,en,74.14.20.69,jmtejada@sympatico.ca,13796554,000000120877336,5,5,"no complain at all, bell is the best for me..they have full of patience to serve y'all....",5
277805,30-OCT-11,29-OCT-11,Shakeel,,en,74.14.118.225,nagyc@sympatico.ca,13810076,000000120889853,5,5,nothing,5
277806,30-OCT-11,24-OCT-11,Jose,,en,184.146.175.5,lauraforce@sympatico.ca,13741434,000000120758455,5,5,"Jose was very professional and knowledgeable. It would be nice if all or most of your customer service representatives were like him.
",5
277807,30-OCT-11,29-OCT-11,Nes,,en,184.144.51.168,marilyn.taras@sympatico.ca,13809316,000000120895393,5,5,"Your automated voice-mail system is inconsistent between billing, internet and satellite services -- I experienced ""dead-ends"" where there was not a selection to meet my needs.  One service knew my phone number, other services required me to provide my phone number to the agent.  I will say that my service from Bell is improving recently.  I was at the point of finding another provider.",4
277808,30-OCT-11,29-OCT-11,Zaccheus,,en,65.92.1.45,mijaje@sympatico.ca,13809708,000000120887684,5,5,All positive,5
277809,30-OCT-11,27-OCT-11,Madhu,,en,76.66.169.65,jacobsfamily2@sympatico.ca,13782430,000000120858841,1,1,Your call centre staff person was quite arrogant towards us. He talked down to us like you would talk to a 5 year old.,1
277810,30-OCT-11,28-OCT-11,Malek,,fr,70.29.251.230,andreefrescynet@sympatico.ca,13791224,000000120882987,3,1,....................,4
277811,30-OCT-11,27-OCT-11,Sarah,,fr,174.93.230.84,flipip@sympatico.ca,13780990,000000120853513,4,5,,4
277812,30-OCT-11,24-OCT-11,Khan,,en,174.89.176.123,pamela.daly@sympatico.ca,13743526,000000120766492,4,4,Louis was an excellent help in resetting our Mac computers.  Not sure if this was Monday or Tuesday.,4
277813,30-OCT-11,28-OCT-11,Matthew,,fr,65.94.160.91,helecout@sympatico.ca,13795466,000000120887096,5,4," C'est difficile à dire parce que les autres problèmes aque j'aie actuellement ne relèvent pas de mon serveur mais plutôt de MICROSOF. On me propose de compi;er mes dossiers et en peu de temps toute ma classification de mes photos est perdu. Mes légendes sont modifiées. Je vais communiquer avec eux.  Votre monsieur Matew m'a donnée les coordonnées.",5
277814,30-OCT-11,26-OCT-11,Rahma,,fr,76.69.176.82,jnmpp@bell.net,13768956,000000120821837,5,5,,5
277815,30-OCT-11,29-OCT-11,Hemavathi,,en,69.157.60.189,rowboat@sympatico.ca,13811279,000000120888066,4,4,Advise me of the fact that I have exceeded my allotted band width. I had no idea of just what was nor did I have any idea that I had 2gb. When I increased the internet speed to my current plan. There was a conversation tha I could download several music media as well as movies. However the band width was not mentioned. If it had been. I would have addressed the increase during that call. Now I am in a (financial)penality position.............,4
277816,30-OCT-11,29-OCT-11,Moses,,en,74.14.100.180,glenmas01@sympatico.ca,13806958,000000120892996,5,5,,4
277817,30-OCT-11,24-OCT-11,Cheryl,,en,184.146.161.169,jr.mills@sympatico.ca,13740860,000000120764016,5,5,,5
277818,30-OCT-11,25-OCT-11,Mehdi,,fr,184.145.169.194,labergeli@sympatico.ca,13754860,000000120807978,3,2,"me dire la vérité. une première commande avait été faite le 18 Octobre et devait arriver dans les 24 a 48 hrs mais ça faisant une semaine.  L'agent m'a dit d'aller voir mon bureau de poste avec un numero de reference.  J'y suis allée pour me faire dire que je n""avais pas le bon numéro de tracking.  Ce que j""ai su le lendemain c""est que c'était pour purolator et non bureau de poste.",3
277819,30-OCT-11,28-OCT-11,Mounira,,fr,70.29.137.75,richardfontaine_7@sympatico.ca,13800998,000000120864068,5,4,moin d`attende téléphonique,4
277820,30-OCT-11,27-OCT-11,Irfan,,en,184.146.125.210,petercos@sympatico.ca,13786880,000000120861811,1,1,have staff that speak proper english,1
277821,30-OCT-11,29-OCT-11,Asha,,en,67.71.144.241,don.may@sympatico.ca,13806016,000000120892376,4,4,nothing,4
277822,30-OCT-11,29-OCT-11,Ali,,en,74.15.103.21,breakwater.reach@sympatico.ca,13804824,000000120898345,1,1,identified and solved the problem,1
277823,30-OCT-11,29-OCT-11,David,,en,70.26.151.243,spca.stewart@sympatico.ca,13811820,000000120890667,5,5,Prevention is always better or alerts to let customers know when there is an issue locally...would not need to call then.  But two persons who helped where excellent.  Much better than a previous experience with Rogers.,5
277824,30-OCT-11,29-OCT-11,Shobha,,en,65.94.112.221,joan.mackie@sympatico.ca,13807906,000000120899336,3,,"If the customer care representative spoke better English, I believe confusion and mistakes would not occur",
277825,30-OCT-11,29-OCT-11,Moses,,en,76.67.103.224,thelavis@sympatico.ca,13812216,000000120902694,5,5,,5
277826,30-OCT-11,29-OCT-11,Elyes,,fr,76.69.172.24,franceyvon@sympatico.ca,13806564,000000120897511,5,5,,5
277827,30-OCT-11,29-OCT-11,Rey Ivan,,en,64.231.24.170,jcalderone2@sympatico.ca,13807624,000000120891572,4,4,,3
277828,30-OCT-11,29-OCT-11,Moses,,en,69.157.158.175,chanemail@sympatico.ca,13805156,000000120894470,5,5,"Maintain same level of competency. 
",5
277829,30-OCT-11,28-OCT-11,Mathew,,fr,174.92.162.194,mement@sympatico.ca,13799024,000000120880028,1,4,"Pour donner suite à l'appel précédent (ref : 120879007) nous avons demandé de parler à un superviseur. Compte tenu que l'accès Internet est primordial dans notre foyer car je suis un travailleur autonome, nous avons exigé de recevoir le modem le plus rapidement possible. Le superviseur nous a dit que c'était IMPOSSIBLE, cela prendrai 2 à 5 jours ouvrables. Comme solution de rechange absurde, il nous a conseillé d'acheter un modem chez Future Shop et de le retourner lorsque nous recevrons celui de Bell, il nous a conseillé d'utiliser l'accès via le téléphone cellulaire (coût exorbitant). Devant les absurdités du superviseur et son discours stérile, nous avons menacé de quitté Bell et nous lui avons dit que le sondage de satisfaction ne sera pas à son avantage. La surprise que nous avons eu dans la journée de samedi est que Purolator sont venus nous livrer le modem. Alors pourquoi le superviseur ne nous a pas dit qu'il ferait quelque chose de SPÉCIAL car nous sommes des EXCELLENTS clients chez Bell. Pourquoi nous avoir donné cette mauvaise impression ??? Donc, comme expérience client, très décevant. Je suis content d'avoir reçu le modem à moins de 24 heures mais il a fallu vous MENACER pour que cela se produise...Dommage.",1
277830,30-OCT-11,29-OCT-11,Karla,,en,70.48.218.92,g.galloway@sympatico.ca,13806676,000000120898124,3,3,"I wrote a letter to bell at executive.office@bell.ca  at least a week ago and they have yet to reply.I did get a message on my answering machine,but I specifically asked for a reply to the email.What is said in an email holds more weight and can be stored and remembered.The fact that I did not get a reply suggests you may have something to hide.I still want a reply!!!!!!!
g.galloway@sympatico.ca",3
278281,29-OCT-11,28-OCT-11,Danielle,,en,74.12.184.124,nwmac@sympatico.ca,13799974,000000120866148,4,4,Publicize package deals so that I wouldn't have paid too much for years.,3
278282,29-OCT-11,28-OCT-11,Steve,,en,65.95.206.212,roland.parliament@sympatico.ca,13801222,000000120886305,4,5,"Nothing really. Steve stuck to it through 2 1/2 hours of grueling tests and experiments. He was quite cordial through it all. Steve deserves a raise. However, your instruction booklet could use some improvement.",4
278283,29-OCT-11,12-OCT-11,Brett,,en,64.228.144.196,david.lynn@sympatico.ca,13592328,000000120505854,5,1,"Everything was fine with Brett except my email about by monthly agreement & probably my parents patrick Lynn.

1. My email from bell says my & my dad's monthly agreement will be $53.99 including tax a month. But my email from Bell says it will be close to $70 a month. 

2. In same email it says there is an installation cost for the modem. Brett said there would not be. Plus I already had the modem required so the tech Joe phoned & said he didn't have to come. And even if he had to there wasn't supposed to be a fee. My parents also already have the white wifi modem too.

Will be phoning customer service",
278284,29-OCT-11,27-OCT-11,Sabrine,,fr,67.71.77.248,arnaudincaj@sympatico.ca,13777834,000000120855271,5,3,"je n'ai pas reçu d'appel de la personne qui doit installer l'antivirus de Bell.
L'installation est difficile et demande l'intervention d'un technicien du 2e niveau.",5
278285,29-OCT-11,28-OCT-11,Reina,,en,70.54.90.228,ben.p.martel@bell.net,13791810,000000120885559,4,4,Nothing.Everything was resolved to my satisfaction.,5
278286,29-OCT-11,28-OCT-11,Jose,,en,64.229.153.111,psmsuta@sympatico.ca,13800614,000000120883517,5,5,,5
278287,30-OCT-11,29-OCT-11,Hema,,en,74.15.99.191,tracey.stuart@sympatico.ca,13812348,000000120902761,5,5,The experience was one of the best ones I have had calling Bell.  Hema was very pleasant.,5
278288,30-OCT-11,29-OCT-11,Nicole,,en,65.95.210.28,valentinm@sympatico.ca,13812444,000000120889294,4,4,shorter wait times,4
278289,30-OCT-11,29-OCT-11,Maher,,fr,69.157.177.22,andrea.carvajal@sympatico.ca,13804195,000000120902987,5,5,,5
278290,30-OCT-11,29-OCT-11,Shakeel,,fr,70.31.225.95,martin.fullum@bell.net,13809390,000000120891430,5,5,,5
278291,30-OCT-11,29-OCT-11,Roshan,,en,67.68.42.94,d_mcarthur@sympatico.ca,13805554,000000120895341,4,4,,4
278292,30-OCT-11,26-OCT-11,Martin,,en,64.228.85.186,halifax155@sympatico.ca,13767732,000000120835161,4,4,,4
278293,30-OCT-11,26-OCT-11,Vidya,,en,64.228.85.186,halifax155@sympatico.ca,13767734,000000120837147,4,4,I hope that I will not have any problems verifying my pswd on my Blackberry. The reason for my second call was due to not being able to access my emails on my laptop.  It took 45 mins to resolve.,4
278294,30-OCT-11,29-OCT-11,Deepthi,,fr,70.26.238.8,philippe.ardilliez@sympatico.ca,13810600,000000120901249,5,5,,3
278295,30-OCT-11,29-OCT-11,Shobha,,en,65.92.3.151,robert388@sympatico.ca,13811154,000000120899297,4,4,"I was very satisfied. The problem wasnt completely resolved at the time but I see, this morning (Oct 30th)that it has been resolved. I found the lady that looked after me to be very patient and helpful.",4
278296,30-OCT-11,29-OCT-11,Ashok,,en,174.88.167.162,neta.parnell@sympatico.ca,13810182,000000120889852,4,4,"Tech support very good; but the way we have to activate the email system leaves much to be desired; especially when we don't have a mobile phone and/or another active email address on another computer in which to receive information concerning the problem.  VERY POOR SERVICE IN THIS INSTANCE!!!!",4
278297,30-OCT-11,29-OCT-11,Kanni,,en,64.231.40.208,dorset@sympatico.ca,13806050,000000120898874,1,1,,3
278298,30-OCT-11,28-OCT-11,Manuel,,en,174.92.123.224,mikemajcher@sympatico.ca,13799214,000000120865199,5,5,nothing,4
278299,30-OCT-11,27-OCT-11,Ahmed,,fr,70.51.8.174,lachapellem@sympatico.ca,13783938,000000120854157,5,4,,5
278300,30-OCT-11,29-OCT-11,Mohammed,,en,69.158.85.185,johnmclachlan@sympatico.ca,13808014,000000120887706,5,5,Allowing me to sign in on-line when I had lost/forgotten my passwords.,5
278301,30-OCT-11,28-OCT-11,Ashfaq,,en,70.30.19.137,bjarosz@sympatico.ca,13791962,000000120872720,3,2,"More training for the first line staff
",3
278302,30-OCT-11,29-OCT-11,Reina,,en,70.30.0.155,kellnelly@sympatico.ca,13808356,000000120902308,1,1,"The support tech; could not help me resolve m,y problem, which was activating my wireless modem to the internet, and after being on the phone 45 minutes, and found I was getting nowhere, I decided to end the call.  This support tech; needs more taining on how to resolve problems.",1
278303,30-OCT-11,29-OCT-11,Zaid,,en,65.95.129.94,nassau01@bell.net,13810110,000000120902387,5,5,"Give out lollipops for aswering your survey!
JDoN",5
278304,30-OCT-11,29-OCT-11,Ruth,,en,69.157.36.194,vhggc@sympatico.ca,13812488,000000120896223,4,4,"Do not send follow-up letter re password
re-set indicating a different password than the new one given while with  technician at resetting time. Confusing.  ",5
278305,30-OCT-11,29-OCT-11,Mohamoud,,en,76.70.64.115,alices167@bell.net,13804088,000000120893472,5,5,,5
278306,30-OCT-11,29-OCT-11,Rahma,,fr,69.159.136.252,normandejg@sympatico.ca,13810290,000000120890551,5,5,merci de la patiience de cette demoiselle . Aussi merci de son bon service . Contrairement a certains gens on comprend bien son language en francais . Bravo  ,5
278307,30-OCT-11,29-OCT-11,Deepak,,en,184.147.35.164,mg.dalrymple@sympatico.ca,13809616,000000120898777,5,5,"Nothing, this chap was exceptional",5
278308,28-OCT-11,26-OCT-11,Ruth,,en,65.94.208.244,lazarusk@sympatico.ca,13770170,000000120837524,5,5,,5
278309,30-OCT-11,29-OCT-11,Eric,,en,70.54.5.151,winifredburke@sympatico.ca,13812658,000000120896193,5,5,"Actually, Eric was my initial contact and he was very patient and polite as I described my confusion in how to correct my DSL connection -- after his initial investigation he found it necessary to transfer me to LEM (sp?   Lenn?) who would be able to guide me to the correct the problem.

She quickly recognized that I might have confused the order required for  connecting through a splitter and clearly enunciated the 2 steps: 1. filter on telephone connection,  2. no filter on internet connection.

It is possible that you will be sending me a Satisfaction Survey for Lenn, but in case you don't -- 
She was brilliant, quickly recognized what I had done, and guided me to make correct connections.  
She was clear and concise in style and patient and friendly in manner. In a word, brilliant.   
It is this kind of service that keeps me with Sympatico -- despite the constant inundation of Rogers mail and TV solicitations to switch.  Thank you.",5
278310,30-OCT-11,28-OCT-11,Saliou,,fr,174.93.223.31,andre.stmichel@sympatico.ca,13791204,000000120870102,5,5,"le conseiller a été correct. cependant, il m'a fallu contacter Bell pour obtenir un prix correct pour XVu et l'offre internet que j'avais reçue par email ne correspondait pas à ce que le conseiller m'a offert",3
276832,29-OCT-11,28-OCT-11,Melvin,,en,74.15.83.169,hami@sympatico.ca,13795374,000000120873114,5,5,,5
276833,29-OCT-11,28-OCT-11,Sowjanya,,en,50.101.53.108,gpr13@sympatico.ca,13795194,000000120881726,5,5,Nothing. Service was exceptional.,5
276834,29-OCT-11,27-OCT-11,Bob,,en,174.88.202.72,jmgirvin@bell.net,13783006,000000120852399,1,2,"I phoned and asked to speak to a manager so that I could place a complaint about the the lack of e-mail information given to me before I signed on with Bell and about the inability of Bell to get me unblocked. When talking to a representative, they should give new customers better information about how to get everything set up. ",2
276835,29-OCT-11,27-OCT-11,Saifeddine,,fr,184.144.180.94,josee_richard@sympatico.ca,13783238,000000120848044,5,4,"vous pourriez ajouter une case ""commentaires"" dans ce type de sondage. En effet, je suis très satisfaite du service de Saif, dans la mesure où ma prochaine facture sera bel et bien conforme à ce qu'il m'a dit et que je ne devrai pas vous appeler une 4e fois pour la même chose !!!",4
276836,29-OCT-11,28-OCT-11,Karishma,,en,174.93.8.65,jklmhaskins@sympatico.ca,13796486,000000120882564,3,2,"was expecting servive hooked up Oct 26th
was told Friday night would be done Saturday morning had to call again at noon than tech showed up shortly after . lost saved messages on voicemail , due to transfer was unaware this would happen .would have been ok but the old line was disconnected earlier than expected as well .",2
276837,29-OCT-11,27-OCT-11,Sukumar,,en,69.159.65.48,goodwolf@sympatico.ca,13781652,000000120860605,1,1,FIX THE PROBLEM,2
276838,29-OCT-11,27-OCT-11,Padmanaban,,en,64.228.159.60,jim_morton@sympatico.ca,13782884,000000120862594,4,4,"The service person spoke too quickly, especially at the start of each instruction.
Nevertheless, the problem was solved and the cause identified as my I-Mac, not sympatico.",4
276839,30-OCT-11,29-OCT-11,Drew,,fr,174.93.163.152,frederique.wion@sympatico.ca,13806632,000000120889049,5,4,"le conseiller n' a pas entendu ma suggestion : mon modem est disfonctionnel et je suggérais que Bell nous envoit 2 modems au lieu d'un en même temps ; mes emplois sont envoyés par internet et je dispose de 5 jours ouvrables pour y répondre ; la réception du modem dépend de Puroletor et prend entre 3 et 5 jours ouvrables me mettant à risque de ne pas répondre aux offres d'emploi à temps ; le conseiller m'a conseillé de le dire car il n'y peut rien ce qui est vrai ; alors je le fais maintenant : deux modems à la fois pour que le client puisse changer son modem quand il ne fonctionne qu'une fois sur deux.  ",2
276840,30-OCT-11,29-OCT-11,Sihem,,fr,184.151.127.179,martin.damphousse@sympatico.ca,13809388,000000120890016,3,4,Le 2e intervenant du même appel confirma certaines lacunes de la première intervenante.,1
276841,30-OCT-11,29-OCT-11,Victoria,,fr,76.67.180.17,bpaulhus01@sympatico.ca,13804778,000000120897239,5,5,rien de plus,5
276842,30-OCT-11,29-OCT-11,Srinivasan,,en,70.26.49.151,eva.eichler@sympatico.ca,13806350,000000120892344,4,4,,5
276843,30-OCT-11,29-OCT-11,Ricardo,,en,184.145.77.122,g.turchet@sympatico.ca,13806682,000000120887910,5,5,,5
276844,30-OCT-11,29-OCT-11,Mark,,en,174.95.152.137,noletr@bell.net,13810276,000000120889199,5,5,nothing i ad to talk to a agent first,5
276845,30-OCT-11,29-OCT-11,Ruth,,en,70.48.248.38,gerald.mcnulty7@sympatico.ca,13806832,000000120895676,5,4,,5
276846,30-OCT-11,29-OCT-11,Jean-Raynaud,,en,184.147.126.237,boyerrichard@sympatico.ca,13804770,000000120889646,5,5,,5
276847,30-OCT-11,29-OCT-11,Gustavo,,en,74.14.21.145,sylvia.lowry@sympatico.ca,13812044,000000120895613,1,1,Provide someone who knows what they are doing preferably who speaks English the way I do.,2
276848,30-OCT-11,29-OCT-11,Alvaro,,en,70.27.64.117,solara1@sympatico.ca,13811774,000000120894158,2,1,To listen and stop appologizing so much,3
276849,30-OCT-11,28-OCT-11,Budala,,en,76.70.81.52,peter.perrone@sympatico.ca,13800379,000000120873905,4,4,Have someone tho speaks English,4
276850,30-OCT-11,28-OCT-11,Roberto,,en,65.94.135.68,robert_johnstone@sympatico.ca,13801152,000000120881712,5,5,,5
276851,30-OCT-11,29-OCT-11,Thitola,,fr,69.159.88.181,jeanmarie_larouche@sympatico.ca,13807698,000000120902297,5,4,Il y a un vérificateur de service qui passer chez moi mercredi prochain - Merci !,4
276852,30-OCT-11,29-OCT-11,Harathi,,en,68.171.234.175,camaracontracting@bell.net,13804962,000000120889114,1,1,"Your representatives take our calls, inform us the appropriate technician will be on their way, and once these technicians arrive, it is at the incorrect time frame, at which point their un equipped anyhow. You have 3 seperate departments for phone,cable, internet- good luck if you have an issue with each- that turns into a two hour phone call. Your prices never add up to what our contract stipulates we should be paying- hence the 10 million dollar lawsuit your company had lost. Your service is terrible and the number of times you do not follow through on your promises is comical.Bell forces clients to sign contracts,only so that once I want to end the contract which Bell breaks over and again, I am unable to get out as it would cost as much as my Kia sorento.  I have never completed a survey for any company however Bell is so terrible that I have started my own facebook page , oddly enough, I am not the only person who thinks your service is terrible. All 392 and counting ""friends"" on my page know so as well. ",1
276853,29-OCT-11,24-OCT-11,Mauricio,,en,174.88.118.2,timkerr3@sympatico.ca,13745850,000000120761627,4,4,"Everything is working great. Thanks so much.

Tim",4
276854,31-OCT-11,28-OCT-11,Oliver,,en,64.231.205.23,sowatt@bell.net,13802146,000000120887045,5,4,Don't know.,5
276855,31-OCT-11,30-OCT-11,Sarra,,fr,70.55.161.27,gauger750@bell.net,13815104,000000120909023,5,5,,3
276856,31-OCT-11,30-OCT-11,Jose,,en,64.229.25.41,rchudasama@sympatico.ca,13818168,000000120905530,5,5,I feel your Tier 1 support personnel should be more technical trained because i felt that she was following the scripted troubleshoot to closely and not objectively hearing out the problem!. Otherwise excellent customer support keep it up!,5
276857,31-OCT-11,24-OCT-11,Carlton,,en,74.12.219.156,michaelwatkins@sympatico.ca,13742682,000000120784196,1,1,,1
276858,31-OCT-11,30-OCT-11,Hassen,,fr,65.92.249.103,patrickcote69@sympatico.ca,13817798,000000120908564,5,4,rien,4
276859,31-OCT-11,30-OCT-11,Ricardo,,en,70.49.111.244,paulgillam@sympatico.ca,13817822,000000120910472,1,1,help,1
276860,31-OCT-11,28-OCT-11,Sunhith,,en,65.95.140.69,david.fleming3@sympatico.ca,13793392,000000120864133,5,5,nil,5
276861,31-OCT-11,20-OCT-11,Sajid,,en,76.67.160.122,bmcafee@sympatico.ca,13695594,000000120699723,5,5,,5
276862,31-OCT-11,27-OCT-11,Silvia,,en,76.69.129.68,gowebster@sympatico.ca,13781680,000000120855218,3,3,"the fix (Outlook) only worked until I shut PC down.  When restarted Outlook would not work.  Called on Sunday 30th and told that there was a issue with Vista and Exchange and necessary to change what had worked for 3 years with no problem, strange",4
277326,28-OCT-11,26-OCT-11,Marco,,fr,67.71.116.147,claudecharlebois6@sympatico.ca,13764846,000000120817636,5,5,,5
277327,28-OCT-11,25-OCT-11,Mohammed,,en,70.24.104.74,jtait1@sympatico.ca,13754178,000000120790848,3,3,"- answering machinge was connected to the wrong 'phone;
I was told that I have to pay $19.95 for a new modem, when new modems just replace outdated or faulty ones at no cost",2
277328,28-OCT-11,26-OCT-11,Claudia,,en,70.24.173.165,juniperh@bell.net,13769454,000000120823408,5,5,,4
277329,28-OCT-11,27-OCT-11,Mohamed,,fr,67.68.182.22,claude693@sympatico.ca,13779216,000000120844259,5,5,,5
277330,28-OCT-11,27-OCT-11,Jessa,,en,69.159.4.147,michtru1@sympatico.ca,13785642,000000120840448,5,5,very good service,5
277331,28-OCT-11,26-OCT-11,Nick,,en,173.34.121.4,steviej@sympatico.ca,13775332,000000120818034,4,3,,3
277332,28-OCT-11,27-OCT-11,Taha,,fr,70.53.201.41,claudedeshaies@sympatico.ca,13779226,000000120847440,4,4,"....mon modem était dédectueux ! Le remplacement fut effectué en dedans de 24 hres.........BRAVO !

Merci !          Claude D.",5
277333,28-OCT-11,27-OCT-11,Bobbie-Jo,,en,174.95.9.101,cturack@sympatico.ca,13779442,000000120851356,5,5,Nothing,5
277334,28-OCT-11,27-OCT-11,Lahouari,,en,70.31.17.125,ronng@sympatico.ca,13787954,000000120841317,5,4,,4
277335,28-OCT-11,10-OCT-11,Nawel,,fr,65.94.8.168,real.rivard2@sympatico.ca,13571244,000000120455400,2,3,"Il semble y avoir peu de synchronisation dans vos système. Par exemple, les conseillers pour la téléphonie ne sont pas au courant des forfaits internet et vise et versa. Cela sans compter que lorsque j'ai appelre, c'était pour m'informer à quelle heure le technicien allait passer suite à ma demande de changement de forfait avec un autre conseilliers la semaine précédente. Surprise, j'apprends qu'il n'y a pas de technicien qui va passer et que le # de confirmation obtenu la semaine précente pour mon nouveau forfait n'existe pas et que vous avez aucune trace de ma demande. J'ai perdue toute ma journée de congé (jour férié) pour attendre la visite d'un technicien qui ne devait jamais passer. Pas fort!",2
277336,28-OCT-11,27-OCT-11,Eddy,,en,69.156.98.4,dianne.rollins@bell.net,13780004,000000120851057,5,5,Faster delivery of modem,5
277337,28-OCT-11,27-OCT-11,Mustapha,,fr,76.67.208.120,denislongtin@sympatico.ca,13779886,000000120855001,5,4,,5
277338,28-OCT-11,24-OCT-11,Hugo,,en,74.12.186.9,jandpallison@bell.net,13740244,000000120767178,5,5,"I did wait a while for service.  But when Hugo came on and helped us we were impressed with his ability, politeness, humor and friendliness.
",4
277339,28-OCT-11,27-OCT-11,Satish,,en,70.49.10.80,hthomson@sympatico.ca,13782158,000000120842236,5,5,,5
277340,28-OCT-11,24-OCT-11,Thorat,,en,70.31.158.122,mental.oriental@sympatico.ca,13742610,000000120784354,5,5,,5
277341,30-OCT-11,29-OCT-11,Diane,,en,69.157.56.235,david.russo@sympatico.ca,13805680,000000120900194,2,3,Greater speed and expertise on the part of the Customer Representative,3
277342,30-OCT-11,27-OCT-11,Mohamed,,fr,174.88.157.253,bernardgrenier@sympatico.ca,13778232,000000120850490,5,4,,5
277343,30-OCT-11,29-OCT-11,Elyes,,fr,174.93.147.22,sueberger@sympatico.ca,13811954,000000120897583,5,4,,5
277344,30-OCT-11,29-OCT-11,Ali,,en,64.229.30.206,mlawson2@sympatico.ca,13809820,000000120899624,5,5,"Everything was done to my satisfaction, I cannot think of anything that could have been improved my experience",5
277345,30-OCT-11,24-OCT-11,Sharadha,,en,70.27.108.91,gabor.varga@sympatico.ca,13739124,000000120763130,5,5,,5
277346,30-OCT-11,28-OCT-11,Maileen,,en,64.231.129.250,bailey_7h@sympatico.ca,13791640,000000120876686,4,4,someone that speaks better english,3
277347,30-OCT-11,28-OCT-11,Diana,,en,64.229.86.242,carol-robertson@sympatico.ca,13792458,000000120874053,5,5,"Nothing regarding how my call was handled by Diana - excellent.
Improvement for Bell as a company - notification of any price/tax increase, however large or small etc. - send a separate notice, in advance. ",5
277348,30-OCT-11,25-OCT-11,Edwin,,en,70.49.145.3,dagas@sympatico.ca,13749912,000000120786477,2,2,"Our router died so, we phoned Bell and had them send us another one. The actual service was good, we received the new router in short time. Now, the replacement router is dropping us frequently or disconnecting us from the internet AND is interfering with the phone line, ie: any incoming calls cannot be distinquished, we get nothing but a loud buzz.  We will need to phone for another replacement. ",4
277349,30-OCT-11,24-OCT-11,Twinx,,en,70.48.9.50,bigbud_88@sympatico.ca,13736766,000000120756096,2,1,"LISTEN to what the customer has to say.  And stop taking advantage of older clients who have no idea what you are trying to sell them.  My dad uses the internet for about 15 minutes every 2 or 3 days.  He called to see about getting a cheaper service.  Instead he was sold a more expensive service (yes, yes, half off for a year) and sent a new modem he had no idea how to use.  When I called customer service to go back to his old plan they kept trying to convince me to keep his new plan.  Bell is losing a customer, 88 years old, who has been with Bell all his adult life.  We are going to use Toronto Free Net.",1
277350,30-OCT-11,29-OCT-11,Isaac,,en,70.29.152.94,plaios@sympatico.ca,13810658,000000120901724,3,2,It is not your representatives at fault it is your equipment and your prices.,1
277351,28-OCT-11,27-OCT-11,Kim,,en,70.52.186.198,bibek@bell.net,13778326,000000120838341,5,5,Pls keep continuing your fantastic customer service,5
277352,29-OCT-11,28-OCT-11,Rebello,,en,70.31.27.87,stars.42@sympatico.ca,13802222,000000120885789,5,5,,5
277353,29-OCT-11,28-OCT-11,Dinesh,,en,76.69.7.10,kas6@bell.net,13797138,000000120863367,5,5,,5
276375,27-OCT-11,26-OCT-11,Juliio,,en,184.144.28.40,gillian.wood@sympatico.ca,13767354,000000120837297,4,4,"Took a very long time to resolve a fairly small problem.He seemed to go a long way round to get there. Very pleasant and helpful, English excellent",5
276376,27-OCT-11,26-OCT-11,Med Ali,,fr,204.187.65.33,patricia_arch@sympatico.ca,13772962,000000120827229,1,1,"Je suis terriblement déçue et je pense sérieusement à vous retirer tous mes services. On me fait niaiser et perdre mon temps depuis le 25 octobre et depuis le 26, je n'ai plus d'internet et le problème reste entier. Mon appel a été vain sans aucun résultats et en plus vous me faites perdre de l'argent. À ce propos, je vais d'ailleurs faire une réclamation officielle dans les jous à venir. ",1
276377,27-OCT-11,26-OCT-11,Kathy,,en,184.145.112.176,margaret.sawicka@sympatico.ca,13771116,000000120833333,4,3,be more familiar with interaction between things such as sympatico and ipads,4
276378,27-OCT-11,26-OCT-11,Kate,,en,174.88.13.97,busch@sympatico.ca,13764202,000000120815018,3,3,"Was on hold quite a while waiting to speak to someone. Was looking to upgrade download speed, however, nothing else available. Probably will have to switch from Bell to cable.  ",3
276379,27-OCT-11,26-OCT-11,Ali,,en,184.147.122.249,varleys@sympatico.ca,13776144,000000120824526,4,4,I waited a long time on the Help Chat Line for a representative. I finally gave up and called on the phone.,3
276380,27-OCT-11,26-OCT-11,Afef,,fr,70.52.63.39,lumiere@sympatico.ca,13770740,000000120816340,5,5,,5
276381,27-OCT-11,26-OCT-11,Samuel,,en,66.110.6.119,beverlyw@sympatico.ca,13763846,000000120831519,2,3,"1st this was my second call becuase on the Monday i waited 45 minutes on hold before getting an answer.  Also, I was calling because I had an Internet charge of $49.00 for a One time ""Modem"" rental.  It seems that when I talked to the representive 2 weeks prior and she gave me a new plan, that initiated this one time charge.  So here I was thinking my bill would be 10 less and I get this added charge.   After talking to thie rep yesterday, I understand that I will no longer be charged the 3.95 monthly, and this is a one time charge which is cheaper in the long run; acceptable.  But the call 2 weeks prior should have told me that changing my plan would add this $49.00 charge.  so not only was I upset about the added amount, I was also upset that I had to waste the 1st 45 min and then on hold yesterday for another 15 min.... I think you should re-emburese me he $49.00 charge and mark me paid for the one time modem!!!   terriable service.  However, I must say it was  a nice change to talk to someone I could understand. (I'm not being prejudic, just practical)",2
276382,27-OCT-11,22-OCT-11,David,,en,70.50.208.43,ddeavu@sympatico.ca,13723680,000000120730411,5,5,,4
276383,27-OCT-11,24-OCT-11,Julio,,en,70.27.41.201,predekop@bell.net,13743910,000000120766903,5,5,,5
276384,27-OCT-11,26-OCT-11,Nabil,,fr,50.100.164.70,elizabeth-lesieur@sympatico.ca,13766380,000000120837104,3,5,Il aurait être plus patient par moment il soupirait je lui ai demander d'être un peu plus patient!!!,3
276385,27-OCT-11,26-OCT-11,Zef,,en,184.147.20.115,douglaurav@sympatico.ca,13766004,000000120820559,4,4,,5
276386,27-OCT-11,26-OCT-11,Edwin,,en,69.158.162.44,wandwathome@sympatico.ca,13776342,000000120820950,4,5,"this call was handled really well,
I have had problems with your techs.",4
276387,27-OCT-11,23-OCT-11,Marc,,en,65.92.93.145,dmsandybay@sympatico.ca,13730136,000000120748394,3,,"after getting a contract in august the total has never been corrected supposedly they are giving me a credit on my next bill for their mistake so will wait and see..
",
276388,27-OCT-11,26-OCT-11,Mohammed,,en,65.92.93.103,vcerminara@sympatico.ca,13776154,000000120834304,5,5,,5
276389,27-OCT-11,26-OCT-11,June,,en,70.26.40.28,sandra.mohr@sympatico.ca,13774526,000000120826538,5,5,,4
276390,27-OCT-11,26-MAY-11,Gerald,,en,74.14.119.223,tonymesk@sympatico.ca,12137783,000000117380042,5,5,"Nothing at this moment, I was very satisfied with the service.",5
276391,27-OCT-11,26-OCT-11,Celina,,en,70.50.173.157,valberts@sympatico.ca,13776102,000000120836742,5,4,fix the problim so it dose not happen again .  this is the 2nd time the same thing happend,3
276392,27-OCT-11,25-OCT-11,Mariem,,fr,184.145.188.236,andreeblouin@sympatico.ca,13747676,000000120789753,5,5,,5
276393,25-OCT-11,24-OCT-11,Ahmed Ramy,,fr,70.30.203.199,fernand.bourgault@sympatico.ca,13738912,000000120764121,5,5,,5
276394,25-OCT-11,23-OCT-11,Gabriel,,en,64.231.189.158,janna.percis@sympatico.ca,13731334,000000120746297,5,5,no complains,5
276395,25-OCT-11,23-OCT-11,Adnan,,en,184.144.71.239,john.robbins079@sympatico.ca,13731648,000000120747306,5,5,nothing satisfied way it is thank you,5
276396,25-OCT-11,23-OCT-11,Rajesh,,en,184.144.31.243,gcarpenter1@bell.net,13730702,000000120753594,5,5,nothing,5
276397,25-OCT-11,23-OCT-11,Mohammed,,en,70.52.27.17,meyerkohn@sympatico.ca,13732850,000000120751031,2,1,solve the problem.,3
276398,26-OCT-11,24-OCT-11,Ahmed Ramy,,en,184.144.133.154,longtin3@sympatico.ca,13741754,000000120767800,1,4,,4
276399,27-OCT-11,26-OCT-11,Antony,,en,67.71.138.154,hero1@sympatico.ca,13767926,000000120820208,4,3,your rep. did what he could and referred me to the people who were able to resolve my problem,4
276400,27-OCT-11,26-OCT-11,David,,en,184.147.133.56,david.fowler4@sympatico.ca,13765404,000000120817813,4,5,none,3
276401,27-OCT-11,26-OCT-11,Iris,,en,74.15.25.187,marktracey@sympatico.ca,13771274,000000120813069,5,5,"Nothing at all. My help on the phone was great, and the service tech responded very quickly. He called me, explaining what and where he was going to look first. He repaired the problem, and made a follow-up call, to make sure that all was well.",5
276402,27-OCT-11,26-OCT-11,Erick,,en,174.88.241.200,ivy.fong023@sympatico.ca,13768254,000000120832959,5,5,,5
276403,27-OCT-11,26-OCT-11,Jaime,,en,70.26.15.183,wilmax95@bell.net,13776472,000000120816806,5,5,,5
276404,27-OCT-11,25-OCT-11,Francis,,en,64.228.140.24,peter.hamley@sympatico.ca,13758262,000000120788457,4,3,,4
276405,27-OCT-11,26-OCT-11,Xenia,,en,74.14.201.101,gwhelan@sympatico.ca,13767676,000000120824534,5,3,"The online service provided by Xenia was super, as she was helpful and patient. I did receive a follow-up call from someone else as well. The problem, however, has not yet been resolved as I am still experiencing it.",4
276406,27-OCT-11,26-OCT-11,Tom,,en,174.91.61.134,tdsal@sympatico.ca,13775644,000000120833916,4,4,find a way that i wouldn't have to wait so long on hold for a customer care rep. Maybe generate a return call when the rep is available so I could carry on with other things without being attached to the phone.,4
276407,27-OCT-11,26-OCT-11,Roberto,,en,69.159.9.98,iunsworth@sympatico.ca,13768244,000000120833408,5,5,"My question is: Roberto solved the problem in 10 mins or less. In June I spoke to 3 of your people and they did not help me and frustrated me. So, for 4 months the computer was working incorrectly until Roberto fixed it.What is your Problem - Bell? Until yesterday I would not suggest going with Bell. Actually, I was switching to another carrier.A HUGE thank-you to Roberto from ElSalvador.",4
274922,26-OCT-11,18-OCT-11,Jack,,en,174.92.89.146,peterspt@sympatico.ca,13674758,000000120633815,2,4,"Over several hours, I had to deal with 3 people from all corners of the globe; some had accents so thick it was difficult to understand them; all gave conflicting information. In the end: I was sold a new modem which was NOT necessary. A technician (Stanley)eventually had to come - he was given the wrong instructions!  BUT he was good and after 2 hours got things working.  I then had to cancel the order for the modem.  It was an extremely stressful exercise.  Why not just hire local Canadians!  Next time I contact Bell, I will do so in French. ",1
274923,26-OCT-11,25-OCT-11,Ghorden,,en,173.239.174.110,jmauti@sympatico.ca,13753746,000000120804084,4,4,,4
274924,26-OCT-11,25-OCT-11,Visakan,,en,70.26.40.230,dldonaldson@bell.net,13750464,000000120794886,5,5,,3
274925,26-OCT-11,25-OCT-11,Tyrone,,en,70.50.104.167,lagleh@sympatico.ca,13754896,000000120798401,5,5,"Showing somewhere easy to find ,where  to click , if one wants to keep  the  paper  bill. ",5
274926,26-OCT-11,25-OCT-11,Jihed,,fr,65.92.180.30,maym@sympatico.ca,13756462,000000120795554,5,5,,5
274927,26-OCT-11,25-OCT-11,Roy,,en,65.92.161.40,fanjo488@sympatico.ca,13751274,000000120791410,4,4,,4
274928,26-OCT-11,25-OCT-11,Gilberto Jose,,en,70.50.179.102,fournierhjsm@sympatico.ca,13751464,000000120810179,5,5,waiting time to talk to  someone about my problem,5
274929,26-OCT-11,25-OCT-11,Jaime,,en,64.231.116.190,rose19@sympatico.ca,13759382,000000120794185,4,4,,5
274930,26-OCT-11,21-OCT-11,Shannon,,en,64.231.245.158,richardprevost@sympatico.ca,13719470,000000120719244,5,5,"Absolutely nothing,because Mr. Watson your representative was out-standing in her performance meaning (SHANNON).I have never been treated so amazingly well by a staff member of yours as I was with (SHANNON). This individual in my opinion is a total breath of fresh air and an asset to your company. It's welcoming to know this type of conduct still exists from the past and look forward to it continuing into the future.This particular employee totally made my day and deserves a review for a possible increase in the very near future.And it is employee's like this that make loyal customer's stay, so I do hope Mr. Watson you get to see this feef back. 

Yours Truly
Kevin Goodman",5
274931,26-OCT-11,19-OCT-11,Deepak,,en,50.101.166.187,corinne.wong@sympatico.ca,13681442,000000120657697,1,1,"This is not Deepak's error BUT
someone needs to take responsibility for your mistake. I am still waiting for a power cord. I have had to call almost every day since the 19th as it has not arrived.  I was told yesterday on the 25th that the address label was missing my unit #. That is why the power cord has never reached me. It should not take over a week. To get internet access I have to go outside of my home!!!! Although I am being credited for 2 months internet access -- this is enough to make me consider another provider namely Rogers.  My monthly invoice manages to make it to me but a simple package from you does not arrive...You have really let me down Bell Canada.

Corinne Wong",1
274932,26-OCT-11,21-OCT-11,Irfan,,en,70.50.216.204,adrianns@sympatico.ca,13708872,000000120714735,5,5,I can't think of any ways to improve it.,5
274933,26-OCT-11,24-OCT-11,Jamila,,fr,69.159.137.71,daniel.ct20@sympatico.ca,13737910,000000120758115,4,4,,4
274934,26-OCT-11,21-OCT-11,Roberto,,en,184.147.178.231,cjk1@sympatico.ca,13710980,000000120713058,3,4,Roberto was fine he did answer my questions. Its unfortunate that it took calling all week and talking to numerous people before my question was answered. Between not understanding what they were saying and telling me they would call at a certain time and didnt made me feel frustrated and paying a lot of money for your service which is very inadequate. Thinking about changing to a different service because this is not the first time I have had this problem with Bell. Do you care.  I dont think so.  Signed Carol Kelly a very dissatified customer.  Not to blame Roberto he was actually quite friendly and helpful.,2
274935,26-OCT-11,24-OCT-11,Pedro,,en,174.93.91.137,DNJWIL@bell.net,13735430,000000120760499,5,3,Keep up the good service please,4
274936,26-OCT-11,25-OCT-11,Mauricio,,en,74.12.249.119,buttercup.estate@sympatico.ca,13748856,000000120786967,3,1,call off the lady who thanks me every 30 seconds for my patience.  That is so annoying after 15 min to 1/2 hr!!!,3
274937,26-OCT-11,25-OCT-11,Ahmed,,fr,74.14.207.117,rivestluc@sympatico.ca,13759070,000000120801492,5,5,Ce type a vraiment été à l'écoute et j'ai apprécié! Merci,5
274938,26-OCT-11,25-OCT-11,Ines,,fr,76.69.231.151,j.perigny@sympatico.ca,13752976,000000120785872,1,2,"changer d'agente, car trèes peu connaissante",2
274939,26-OCT-11,23-OCT-11,Ines,,fr,74.12.221.103,mononcles@sympatico.ca,13733076,000000120745994,1,1,"1er parler avec quelquun qui est au Québec
2ieme parler avec quelquun qui a pas laire de sen foute 
3ieme parler avec quelquun qui a vraiment envie de taider
4ieme parler avec quelquun que lon comprend
5ieme je déteste les grosses compagnies met jai pas le choix
",1
274940,26-OCT-11,25-OCT-11,Mohamed,,fr,74.14.205.69,rosanne.emard@sympatico.ca,13759374,000000120797015,2,3,"le conseiller ne fournissait pas plusieurs options et ne s'intéressait pas à mes inquiétudes à changer certaines choses à mon système. Le conseiller m'a suggéré que je devais changer de Microsoft Outlook à Outlook express. J'ai été laissé à avoir à transférer tous mes fichiers de courriels. Il m'a quand même expliquer comment faire. Il m'a permis un essai. toutefois, je restais incertaine de la pertinence de cette intervention radicale.  ",2
274941,26-OCT-11,25-OCT-11,Marouen,,fr,74.14.205.69,rosanne.emard@sympatico.ca,13759376,000000120798272,3,3,,3
274942,26-OCT-11,25-OCT-11,Sofiene,,fr,76.67.176.184,lwilliams1@sympatico.ca,13755630,000000120802617,4,4,C'était très bien!,3
274943,26-OCT-11,13-SEP-11,Sujay,,en,76.65.27.103,mer22@sympatico.ca,13242442,000000119839690,3,4,unsure,4
274944,26-OCT-11,25-OCT-11,Annie,,en,74.14.1.39,reloader@sympatico.ca,13758892,000000120802888,1,1,I am having signal issues and I am not getting any answers.,3
274945,26-OCT-11,25-OCT-11,Amelia,,en,174.89.239.188,82rx7@bell.net,13746690,000000120797650,4,1,Allow more competition in Canada so that Bell & Telus could lose their effective monopolies.,1
274946,26-OCT-11,25-OCT-11,Raouf,,fr,69.156.203.11,richardcouture_4@sympatico.ca,13759012,000000120808793,4,4,Ma ligne téléphonique a été un problème depuis plusieurs années...  Les techniciens connaissent ma maison.,4
274947,26-OCT-11,25-OCT-11,Sonia,,fr,65.93.15.152,r.cardin@sympatico.ca,13758574,000000120787080,5,5,Rien de plus,5
274948,26-OCT-11,25-OCT-11,Anirban,,en,184.145.67.216,colted@bell.net,13749642,000000120785040,5,4,just a little to long to get the final result of an appointment,4
274949,27-OCT-11,26-OCT-11,Rym,,fr,76.65.178.254,jean.dauth@sympatico.ca,13768626,000000120818911,5,5,,4
274950,27-OCT-11,26-OCT-11,Andre,,fr,174.94.109.253,dprioletta@sympatico.ca,13766024,000000120830528,4,4,,4
274951,27-OCT-11,26-OCT-11,Chandler,,en,70.27.195.193,GIORDANO.16@bell.net,13762334,000000120827753,5,5,send me a cheque for a few hundred dollars,5
275441,26-OCT-11,25-OCT-11,Chad,,fr,50.100.164.17,jean.filiatrault@sympatico.ca,13753400,000000120786442,5,5,Rien de plus,5
275442,26-OCT-11,25-OCT-11,Mohamed Ali,,fr,70.55.137.84,andre.drouin2@sympatico.ca,13747656,000000120809321,4,4,"VAlider l'initialisation du modem sur les autres ordinateurs à cause du WIFI.
J'ai dû rappeler après.",5
275443,26-OCT-11,25-OCT-11,Stephan,,en,174.92.244.209,jamesmassaro@sympatico.ca,13753154,000000120810361,2,1,I ended up finding the solution which I thought was OK but turned out not so good.  The second call after 8:00pm was great.  The fellow checked everything.,2
275444,26-OCT-11,23-OCT-11,Indhu,,en,70.25.123.42,catguy@sympatico.ca,13723274,000000120742909,1,1,Have someone ready with good knowledge and without a foreign accent.,2
275445,26-OCT-11,25-OCT-11,Ahmed,,en,174.94.1.95,norma.m@sympatico.ca,13757806,000000120799312,4,4,,3
275446,26-OCT-11,25-OCT-11,Jose,,en,184.94.14.170,bruno.gallucci@sympatico.ca,13748792,000000120807206,3,2,"Talked to 3 representative and still did not receive mu modem. (2 weeks later) The first 2 reps. did not send it out.

Reps are friendly on the phone but the service overall is something different. :(",2
275447,26-OCT-11,25-OCT-11,Gloria,,en,184.146.107.121,robert.heaslip2@sympatico.ca,13759162,000000120793738,4,5,,4
275448,26-OCT-11,25-OCT-11,Kyle,,en,70.27.96.102,james-reid@sympatico.ca,13753124,000000120800803,5,5,Make sure the problem does not recur.,4
275449,26-OCT-11,25-OCT-11,Cesar,,en,76.69.31.9,mchute@sympatico.ca,13756532,000000120806159,5,4,not have so many prompts to get to speak to a person,5
275450,26-OCT-11,25-OCT-11,Denis,,en,184.147.118.153,elisabethcw@bell.net,13750954,000000120803991,1,1,After going through the problems with the rep...approx. 1 hr...and then waiting over a half hour on hold...someone was supposed to just be a minute.  I had to hang up after a half hour - and call back.,1
275451,26-OCT-11,25-OCT-11,Mir,,en,69.10.225.39,plnadrofsky@sympatico.ca,13758432,000000120800877,3,2,not have caused the problem in the first place ,2
275452,26-OCT-11,25-OCT-11,Twinx,,en,64.231.13.38,marywoods@sympatico.ca,13756372,000000120800845,5,5,On a previous occassion I found the wait time for a customer service rep to be too long. Being on hold for 5 minutes is not good communication -  and Bell business is communication! ,5
275453,26-OCT-11,19-OCT-11,Hemavathi,,en,184.147.135.96,a.geigl@sympatico.ca,13678800,000000120651072,3,3,do not try to convince me that the service I am getting is satisfactory after I had been getting a faster speed previously.,4
275454,26-OCT-11,25-OCT-11,Nicholas,,fr,70.55.163.237,pbe@sympatico.ca,13758178,000000120800389,5,5,rien,5
275455,26-OCT-11,25-OCT-11,Martin,,en,204.50.133.128,hectorchiavaro@sympatico.ca,13752540,000000120811050,5,5,,5
275456,26-OCT-11,25-OCT-11,Jose,,en,174.92.93.42,artcarol@sympatico.ca,13747914,000000120787048,5,5,i was totally satisfied with jose. excellent patience with us older folks. thanks again,5
275457,26-OCT-11,25-OCT-11,David,,en,174.95.231.100,fgoodall1@sympatico.ca,13751374,000000120802137,5,5,,4
275458,26-OCT-11,25-OCT-11,Jessa,,en,12.1.219.177,eddie.luk@sympatico.ca,13750854,000000120795776,5,4,A followup email to confirm that the matter is in fact 100% dealt with and communicated to all involved departments of Bell.,4
275459,26-OCT-11,25-OCT-11,Marco,,en,184.144.69.27,93summers@bell.net,13746694,000000120789091,4,,My first call was on the 19th Oct. I was told a new modem was being sent out. When I called back on the 25th there was no record of my first call!!!,3
275460,26-OCT-11,25-OCT-11,Tarek,,fr,174.92.174.127,caciucr@sympatico.ca,13748928,000000120797338,1,1,"J'ai l'impression que Bell et certains de ses employés se considèrent encore en situation de monopole, et se comportent comme si le client n'avait qu'à recevoir les explications exprimées,dans ce cas concernant la facturation, mais que peu de jugement n'est utilisé concernant le cas problème du client. Dans certains cas l'interaction représentant Bell - client frise l'arrogance, le désintéressement etc.
J'ai été placé en attente sur 2 appels téléphoniques, puis la communication a été coupée pas le réseau Bell.
Je pensais,étant donné que dans les 2 cas le représentant avait accès à mon dossier, donc à mon numéro de téléphone qu'il commnuiquerait par téléphone avec moi. Dans les 2 cas, j'ai attendu un appel du Bell inutilement.
De plus, j'ai insisté pour parler à un superviseur, on m'a placé en attente et la communication a été coupée.
Je n'ai jamais été en mesure de parler à une personne en autorité.
Je me demande pourquoi?
Il a fallu que je fasse un autre appel, j'ai parlé à une représente, pour me faire dire que c'etait comme ça, il n'y avait rien à faire pour enlever la facturration pour usage excédentaire que je contestais car à 2 reprises suite à un courriel m'informant de %age d'utilisation atteint, j'ai contact. Bell pour faire augmenter la bande passante de mon forfait.
J'ai parlé de possiblement transférer mes services chez Vidéotron et la préposée m'a offert de me mettre en communication immédiatement avec le service responsable des annulations de service.
Faut le faire!
Je vais devoir considérer les options qui s'offrent à moi, car les relations avec Bell deviennent de plus en plus compliquées, difficiles et frustrantes.

Je suis né avec le service Bell à la maison, j'ai été un client fidèle pendant toute ma vie, j'ai travaillé pour Bell, il y a plusieurs décennies,mais je pense que je serai obligé de reconsidérer ma vision de Bell Canada.",2
275461,26-OCT-11,25-OCT-11,Andrew,,en,64.231.116.71,HERNIMAN5@sympatico.ca,13746826,000000120799913,5,5,,5
275462,26-OCT-11,25-OCT-11,Andy,,en,70.29.56.79,mmccance@sympatico.ca,13757034,000000120795849,5,5,too long wait but very excellent help,5
275463,26-OCT-11,25-OCT-11,Claudia,,en,70.55.30.208,albru00@sympatico.ca,13747444,000000120794700,5,4,Nothing,4
275464,26-OCT-11,23-OCT-11,Mohamed,,fr,174.88.161.2,manonguenette04@sympatico.ca,13732572,000000120746872,5,5,,5
275465,26-OCT-11,25-OCT-11,Etuwa,,fr,184.144.178.78,gagnon.d@bell.net,13751670,000000120786931,4,1,"Il y a un manque totalement impensable quand au prise de rendez vous je suis en attente du représentant de bell et j'ai du manqué mon travail pour respecter le rendez vous mais il ne son jamais présenter et de plus ca fait 5 fois que les employers de bell ne respecte pas les rendez vous la seule excuse qu,il me donne nous somme désolé je ne suis vraiment pas fier de bell pour le respect des rendez vous en espérent q'un représentant de bell va communiquer avec moi afin de m'expliquer pourquoi j'ai du manqué mon travail pour l'installation internette cell 514 265 8701 en ettente de votre appel        ",2
275466,26-OCT-11,25-OCT-11,Chantal,,en,184.145.68.57,tonylave@sympatico.ca,13761286,000000120799611,4,5,Not charged me in the first place,4
275467,26-OCT-11,25-OCT-11,Sushil,,en,70.26.37.247,elizabethkwan@sympatico.ca,13750976,000000120791332,2,2,Hire technicians with better (i) people skills (treat the female customer as an intelligent competent customer)(ii) more problem solving abilities and (iii)technically more skilled.,3
275892,27-OCT-11,26-OCT-11,Linda,,fr,216.209.241.139,mado40@sympatico.ca,13770950,000000120831566,5,5,"Si j'avais la haute vitesse, je n'aurais pas eu ce problème.",3
275893,27-OCT-11,23-OCT-11,Michel,,fr,174.91.197.161,loumichel@bell.net,13732378,000000120746956,5,5,,5
275894,27-OCT-11,25-OCT-11,Matthew,,en,74.15.207.169,jayantipatel@sympatico.ca,13753272,000000120785971,5,5,I want my two other services to be more competant in pricewise in future. I have been paying little too much for these services. I do not intend to cancel any sevices like television i just did recently. I want to see the changes in these two services.Thanks.,4
275895,27-OCT-11,26-OCT-11,Paolette,,en,69.159.49.198,james087@sympatico.ca,13768418,000000120833419,5,5,Nothing - Paolette did everything to satisfy my requirements and I wish all reps lived up to her standards,4
275896,27-OCT-11,26-OCT-11,Cristobal,,en,70.30.139.252,d.ansovini@sympatico.ca,13765134,000000120831358,3,1,"I am expecting a visit by a Bell tech. to check the line and/or replace the rented modem with questionable functionality. Furthermore the English communication skills of your technical support, located somewhere in central America, needs to be seriously re-evaluated. It's definitely not at the same level then two years ago when I had to use them.   ",1
275897,27-OCT-11,26-OCT-11,Alejandro,,en,174.93.83.46,kellnerrobert@sympatico.ca,13769700,000000120830775,5,5,Easier acces-please !!,4
275898,27-OCT-11,26-OCT-11,Andrea,,en,70.26.245.233,unicornkat@sympatico.ca,13776056,000000120837828,1,1,"have your person not be so superior and condescending.  She was totally unhelpful and wasted my time and then told me that I had to wait another 72 hours before someone would call me back.  Then, when I asked for a supervisor, she kept me on hold for long time and then disconnected me.  I called back and Emmanuel helped me tremendously, fixed my problem and even did not get upset with me when I totally broke down crying - this was the 3rd time in 5 days that I have had to call Bell to fix a problem - Raj told me he would call me back in 10 mins and never did, the 2nd guy told me someone would call me back in 72 hours (should have been by 9 pm Tuesday night - never did).  Emmanuel is EXCELLENT and IF I ever have to call again, I only want to speak to EMMANUEL!!",
275899,27-OCT-11,26-OCT-11,Jean-Philippe,,en,184.148.186.107,suet.yuen@sympatico.ca,13775392,000000120833494,5,5,"The resolution of the problem was beyond my expectations. I had grown leary of calling Bell for anything for the many layers of voice interactive & push-button menu that I have to step through but I was stuck. The recent experience is surprisingly pleasant. However, the fact that I have the problem to start with is the reason that I may not recommend Bell. How can the company updated my access password at their end without telling me first? I ended up losing about 7 hours of productivity. I called all my colleagues and waited a while before I called Bell. Would have done it differently next time knowing that some system updates can erase the access that I paid for.",3
275900,27-OCT-11,26-OCT-11,Sinu,,en,69.156.83.125,L_S.gabri@bell.net,13762394,000000120825900,2,1,My e-mail problem has been pushed up to the next level and I'm still waiting for a solution. ,3
275901,27-OCT-11,25-OCT-11,Med amir,,fr,184.144.233.185,pierre.mcsween@sympatico.ca,13758360,000000120809682,3,2,La réponse a été satisfaisante si mon problème se résorbe d'ici quelques jours tel que promis. Je n'ai plus de barre d'outils dans sympatico.ca. Après quelques tentatives pour régler le problème mon interlocuteur m'a dit que le problème était dû à un problème plus large que Bell était entrain de régler et que le tout serait fait d'ici quelques jours.,4
275902,27-OCT-11,26-OCT-11,Sergio,,en,65.95.232.73,lchip@bell.net,13770188,000000120834345,4,4,"I did not like waiting for 35 minutes before having anyone listen to my problem. It took a total of 75 minutes to resolve it.
",3
275903,27-OCT-11,26-OCT-11,Andrea,,en,99.241.30.188,kilner.m@sympatico.ca,13769832,000000120833079,5,4,Can not think of anything,5
275904,27-OCT-11,26-OCT-11,Jamila,,fr,184.144.217.127,ginettecarriere42@sympatico.ca,13767380,000000120812209,5,4,rien merci,5
275905,27-OCT-11,26-OCT-11,Manel,,fr,67.70.101.172,therese.beaupre@sympatico.ca,13775771,000000120815535,3,3,Suite à la mise à jour de mon problème je suis désormais incapable de garder de façon permanente mes adresses dans ma barre d'adresse.Vous avez changé des choses qui ne devaient pas l'être.Désolée! Je devrai communiqué avec vous de nouveau.Merci,4
275906,27-OCT-11,23-SEP-11,Andrea,,en,174.91.111.31,amphora1@sympatico.ca,13366584,000000120102377,5,5,,5
275907,27-OCT-11,26-OCT-11,Ramzi,,fr,65.94.29.31,jmg.gohier@sympatico.ca,13768934,000000120837866,5,5,,5
275908,28-OCT-11,27-OCT-11,David,,en,70.31.14.99,warriorchief@sympatico.ca,13790004,000000120862173,5,5,They speak more fluent English so people can understand better instead of having to ask them to repeat what they said.,5
275909,28-OCT-11,26-OCT-11,Iris,,en,76.64.1.177,aj.love@sympatico.ca,13762804,000000120827517,4,3,could have suggested a reset of the telephone modem even though it isn't a Bell piece of hardware,3
275910,28-OCT-11,27-OCT-11,Karla,,en,184.144.17.53,ken.john@sympatico.ca,13783610,000000120844400,5,5,,5
275911,28-OCT-11,27-OCT-11,Budala,,en,174.89.129.138,daryl.roberts@sympatico.ca,13779680,000000120844844,5,5,,4
275912,28-OCT-11,27-OCT-11,Samuel,,en,174.88.171.170,s.lock@sympatico.ca,13788132,000000120861949,4,3,The phone prompts getting to service were a bit of a challenge.,4
275913,28-OCT-11,27-OCT-11,Gloria,,en,65.92.64.237,sari.fennema@sympatico.ca,13788346,000000120853595,5,5,,5
275914,28-OCT-11,27-OCT-11,Steph,,en,174.88.171.170,s.lock@sympatico.ca,13788134,000000120862128,4,3,"they couldn't resolve the issue right away.  I had to wait until the next day to get access to my email.
The customer service person was good though.",4
275915,28-OCT-11,27-OCT-11,Ana,,en,70.49.225.13,kathycm@bell.net,13783550,000000120858095,5,5,Well for us nontechnical computer users to speak a bit slower so we can understand & find where to go. But all in all she was very good...,5
275916,28-OCT-11,24-OCT-11,Alexander,,en,65.94.104.96,hapretty@sympatico.ca,13739684,000000120759495,2,4,make sure the technician speaks understandable english,3
275917,28-OCT-11,27-OCT-11,Rene Jose,,en,67.70.17.218,chuckrichard@sympatico.ca,13779152,000000120855448,5,5,,5
275918,28-OCT-11,27-OCT-11,Kelly,,en,74.198.9.163,feliks@sympatico.ca,13780916,000000120846981,5,5,,5
275919,28-OCT-11,27-OCT-11,Jean,,en,216.223.154.82,ruth.schweitzer@sympatico.ca,13788090,000000120841123,5,5,,5
275920,28-OCT-11,27-OCT-11,Mohamoud,,fr,74.15.212.134,jeancloutier55@sympatico.ca,13782706,000000120843834,4,4,attente plus courte,4
276408,27-OCT-11,26-OCT-11,Josue,,en,67.71.65.111,barbieb@bell.net,13763590,000000120830754,5,5,,5
276409,27-OCT-11,26-OCT-11,Michel,,fr,174.93.248.202,billy.martin@bell.net,13763910,000000120829490,5,5,,5
276410,27-OCT-11,25-OCT-11,Tarek,,fr,207.253.225.66,lis@sympatico.ca,13755336,000000120794239,1,1,Arrêter de si différencier nouveaux clients et anciens clients. Vos nouveaux client de Fibe 25 ont 500.00$ rabais par an HELLO 500.00$. Penses-vous que je vais vraiment rester votre client??? ,1
276411,27-OCT-11,25-OCT-11,Reina,,en,70.26.110.112,colin.lloyd@sympatico.ca,13749636,000000120800696,5,5,,5
276412,27-OCT-11,25-OCT-11,Kathy,,en,69.156.93.154,rkoster5@bell.net,13759100,000000120807216,1,,"I live in Canada and do not appreciate talking to someone overseas, who could care less where I am. and I have had to repeat my phone # and address each  time.
This is the computer age you can transfer everything to offshore why not my info the first time.  Time is money both for you and me.  Ithoutht it was law that if I asked to speak to someone in Canada that I would be transferred. They would say yes then I would get someone in central america then back  to India and finally through customer service after 25+ minutes I got someone in Montreal.",
276413,27-OCT-11,26-OCT-11,John,,en,184.145.93.5,celiarutte@sympatico.ca,13764536,000000120826147,3,2,Helped me find a solution to the problem.,3
276414,27-OCT-11,26-OCT-11,Jenett Mae,,en,174.88.40.74,marcellamorrison@bell.net,13771082,000000120813931,4,4,...offer a discount on the internet usage since I was not aware of the products you offer to prevent overages.,4
276415,27-OCT-11,25-OCT-11,Porushotham,,en,174.89.129.216,elaine.henderson@sympatico.ca,13750918,000000120797911,5,5,,5
276416,27-OCT-11,26-OCT-11,Dilip,,en,174.88.53.77,jojac@sympatico.ca,13769164,000000120826300,4,4,,5
276417,28-OCT-11,27-OCT-11,Aymen,,fr,174.88.65.112,s.cote3@sympatico.ca,13788122,000000120848699,5,5,,4
276418,28-OCT-11,25-OCT-11,Yousri,,fr,216.208.45.249,judith.gravel@bell.net,13754200,000000120802346,4,4,,4
276419,28-OCT-11,27-OCT-11,Maileen,,en,70.30.52.210,rconforti@bell.net,13787440,000000120840344,2,2,hired a human from Canada so I could understand them.,2
276420,28-OCT-11,27-OCT-11,Keerthi,,en,184.151.63.182,shiraert@sympatico.ca,13788654,000000120841198,5,5,the first call before him was no help at all.I'm glad I persisted.,4
276421,28-OCT-11,27-OCT-11,Christopher,,en,76.69.153.32,gracelam_148@sympatico.ca,13781702,000000120855864,4,4,"I would appreciate if Bell would stop changing the web page; nor at least advise the users of such change.    I was able to get into my email in the morning, then in the afternoon, I have to sign in and then the password did not work.",5
276422,28-OCT-11,27-OCT-11,Giovanni,,en,69.157.58.193,grant.sharon@sympatico.ca,13781714,000000120851235,4,4,,5
276423,28-OCT-11,27-OCT-11,Hsine,,fr,192.75.88.232,nam.nguyen@sympatico.ca,13786172,000000120842471,1,2,,1
276424,28-OCT-11,27-OCT-11,Tyrone,,en,69.159.75.106,thedalpees@sympatico.ca,13789440,000000120842873,5,5,,4
276425,28-OCT-11,27-OCT-11,Seifeddine,,fr,76.64.250.175,agaumond36@bell.net,13777302,000000120851131,5,5,"J'ai particulièrement apprécié la patience du conseiller. Ayant un certain âge, j'ai besoin de beaucoup de temps avant d'être familier avec ces nouveaux moyens de communications. Merci.",5
276426,28-OCT-11,23-OCT-11,Murali,,en,174.88.19.76,lynnraposo@sympatico.ca,13725770,000000120743234,4,4,"Nothing, he was helpful.",4
276427,28-OCT-11,27-OCT-11,Balaji,,en,184.148.117.80,antonio.severino062@sympatico.ca,13777768,000000120842246,4,4,,5
276428,28-OCT-11,27-OCT-11,Lucas,,en,70.30.239.208,janetnbob@sympatico.ca,13782546,000000120848958,5,5,,5
276429,28-OCT-11,27-OCT-11,Mark,,en,184.145.6.52,shalommyfriend@bell.net,13788542,000000120859995,5,5,"Train your staff on Mac . . . the first person, Mark, was not sure what he should do and got a little flustered.  But he transferred me to the supervisor, David, and after more than an hour of assistance he resolved every issue.",5
276430,28-OCT-11,27-OCT-11,Mike,,en,64.231.12.40,halcock@sympatico.ca,13781900,000000120858708,5,5,,4
276431,28-OCT-11,26-OCT-11,Peter,,en,70.27.100.95,dwico@sympatico.ca,13766154,000000120832931,5,4,,5
276432,28-OCT-11,27-OCT-11,Meher,,fr,65.94.160.51,spoot@sympatico.ca,13788888,000000120851794,,1,comprendre la demande,
276433,26-OCT-11,25-OCT-11,Lilian,,fr,184.145.158.212,dbklein@sympatico.ca,13750128,000000120789835,5,3,"She was good. But there are intermittent problems with Bell's network itself from time to time that the help technicians have no control over, and I think Bell denies the existence of these problems",3
276434,26-OCT-11,25-OCT-11,Elvis Francisco,,en,174.95.61.148,raidcan@sympatico.ca,13758664,000000120799111,5,5,,5
276435,26-OCT-11,24-OCT-11,Zaccheus,,en,74.15.26.168,sswoffer@sympatico.ca,13745398,000000120758372,5,5,,5
276436,26-OCT-11,25-OCT-11,Kevin,,en,69.157.52.27,suresho@bell.net,13760667,000000120788157,5,4,"
Not sure at this time",5
274952,27-OCT-11,26-OCT-11,Aurea,,en,65.92.154.242,dmeadows@sympatico.ca,13765866,000000120821542,5,5,"Nothing  Very well Done Thank you

Young lady was Friendly  & competent

And resolved my Problem quickly",5
274953,27-OCT-11,26-OCT-11,Zef,,en,70.27.18.116,kcarther@sympatico.ca,13769666,000000120828857,1,2,stop screwing people over with internet usage fees,1
274954,27-OCT-11,26-OCT-11,Daniel,,fr,74.12.170.54,mebarki@bell.net,13771578,000000120821926,1,1,"mieux me comprendre ,plus de details",1
274955,27-OCT-11,26-OCT-11,Borhen,,fr,184.144.233.155,brisson.andre@sympatico.ca,13764130,000000120827387,3,4,,4
274956,27-OCT-11,26-OCT-11,Sana,,en,67.70.197.141,john.mitroff@bell.net,13769072,000000120822871,2,1,"More knowledgeable support one tech told me to go back to my previous provider.

I feel an wired speed of 1.1 & wireless of 743 is toooooo slow, ",1
274957,27-OCT-11,26-OCT-11,Joseph,,en,184.145.79.207,bob.gloriaj@sympatico.ca,13763984,000000120821485,1,1,"First of all, the first man disconnected my call, the second man was difficult to understand, and then blamed it on Microsoft...I spoke with a friend who had the same problem and it was solved by a Bell Rep...a simple matter of clicking a box.",1
274958,27-OCT-11,25-OCT-11,Khalil,,fr,70.29.232.223,yanickfortunatc@sympatico.ca,13761976,000000120786703,5,5,,5
274959,27-OCT-11,25-OCT-11,Yousri,,fr,174.89.200.52,r__hamel@sympatico.ca,13758610,000000120798898,5,4,rien de plus.,5
274960,27-OCT-11,26-OCT-11,Salvador,,en,184.147.134.86,caveman58@sympatico.ca,13764480,000000120831840,1,1,Direct me to a representitive that knew what they were doing.,1
274961,27-OCT-11,26-OCT-11,Dilip,,en,74.14.147.140,evesangels2@sympatico.ca,13766596,000000120825234,5,5,nothing,5
274962,27-OCT-11,11-OCT-11,Krutthiga,,en,74.14.117.32,cdelzotto@bell.net,13575576,000000120467082,5,4,"Nothing, that I was aware of at the moment ...but the intercom was somehow disconnected and I did not know about it until everyone in the past two weeks arrived at my door saying I did not answer the phone.  Then I realized I had another problem which was just fixed today Oct. 27th/11 by a very good technician.  Many thanks...Mrs.Del Zotto ",5
274963,27-OCT-11,25-OCT-11,Mohamed,,fr,65.93.157.186,nico95@bell.net,13757664,000000120807665,5,4,"Rien tout est correct.Merci beaucoup
pour votre aide vos intervenants sont très bon et trè`s patients.",5
274964,27-OCT-11,23-OCT-11,Med walid,,fr,76.67.162.34,domrich@bell.net,13730156,000000120746260,3,4,,5
274965,27-OCT-11,25-OCT-11,Wayne,,en,70.55.41.219,dcmckenzie@sympatico.ca,13750150,000000120810629,4,4,Long wait time for service representative,4
274966,27-OCT-11,26-OCT-11,Wissem,,fr,174.95.244.82,pierre.warren@sympatico.ca,13773220,000000120831428,5,4,,5
274967,27-OCT-11,26-OCT-11,Stephan,,en,70.26.78.138,daviesc@bell.net,13765444,000000120833337,1,1,Initial called passed on to a Supervisor for resolution. Promised a cord by express to arrive next day and a follow up call from Supervisor to resolve problem. HAVE RECEIVED NEITHER!!!,1
274968,27-OCT-11,26-OCT-11,Vijayashanti,,en,184.145.70.80,bilemgillis@sympatico.ca,13763888,000000120814952,5,5,,5
274969,27-OCT-11,25-OCT-11,Mehdi,,fr,65.94.254.59,guylaine_lariviere@sympatico.ca,13752324,000000120786796,4,4,J'aurais bien aimé ne pas avoir à rappeler trois fois pour que mon forfait soit vraiment conforme à ce qu'on m'avait dit lors de mon abonnement en août 2011.,3
274970,27-OCT-11,13-OCT-11,Mary,,en,70.27.77.252,mike225@sympatico.ca,13611672,000000120519864,4,4,mone,4
274971,27-OCT-11,25-OCT-11,Dilip,,en,76.69.125.207,tom.forster@sympatico.ca,13761228,000000120792115,1,1,Yoy could have place the order to upgrade my hi speed service as I requested,3
274972,27-OCT-11,26-OCT-11,Gloria,,en,69.158.79.26,trotgren@sympatico.ca,13775994,000000120836266,5,5,,5
274973,27-OCT-11,26-OCT-11,Nizar,,fr,76.67.192.25,pierre.lauriault@sympatico.ca,13773210,000000120836654,4,3,ma ligne fait encore défaut.Il faudrait la changer.,5
274974,27-OCT-11,26-OCT-11,Ryan,,en,216.209.225.74,joan057@sympatico.ca,13768964,000000120824637,3,1,I was traansferred to the Promotions Desk where I was asked to hold for a second so they could review my account and even asking me for my phone number is case we were disconnected (we were) I never heard back.  Just as an example it took me 1 minute to download this survey - dial up sucks and there is no alternative in my area - paying $35. a mo for complete frustration is not my idea of value for service.,1
274975,27-OCT-11,25-OCT-11,Khaoula,,fr,76.65.64.126,pat.distasio@sympatico.ca,13758054,000000120786980,1,1,"









































































































































































Pouvoir parler directement à un technicien qui s'y connait, au lieu de passer beaucoup de temps avec une intermédiaire sans aucun résultat.










Pouvoir parler directement à un technicien qui s'y connait au lieu de passer beaucoup de temps avec 


















",1
274976,27-OCT-11,25-OCT-11,David,,en,174.95.234.64,susannichols_5@sympatico.ca,13760682,000000120785904,2,3,"Stop putting people on hold and transferring them to 4 or 5 others only to repeat oneself over and over.  Stop putting people on hold who call after 6:30 PM only to have them hang up at 7.
",1
274977,27-OCT-11,26-OCT-11,Dan,,en,174.88.43.234,akhepburn@sympatico.ca,13762830,000000120836182,4,5,"Nothing. It went very well. One question, why do I have to enter my phone number when I call when the tech has to ask me for it again?",4
274978,27-OCT-11,25-OCT-11,Zied,,fr,76.70.62.98,jraymond@bell.net,13754116,000000120795176,5,5,rien de plus,5
274979,27-OCT-11,25-OCT-11,Rahma,,fr,76.70.62.98,jraymond@bell.net,13754118,000000120796022,5,5,me dire quoi  faire si le probleme revenait,5
274980,27-OCT-11,26-OCT-11,Imen,,fr,65.93.124.64,jaumont@sympatico.ca,13768522,000000120825125,2,2,Vous m'avez chargé des frais de 25.00$ pour pour diminuer mon service internet alors que j'avais le service fibre optique et que vous ne l'offrez pas dans la région ou je viens de déménagé.,3
274981,27-OCT-11,15-OCT-11,Srinivasan,,en,184.145.16.43,nptaylor@sympatico.ca,13636322,000000120569620,1,1,"Tech was constantly trying to upgrade my service instead of dealing with problem at hand. Tech Support should not be selling anything!! HATE companies whose tech support is always trying to upsell customers! Will not deal with them!!!
Have been a Bell customer and recommended Bell to family and friends for many years - but this call to tech support hit a nerve!!! NOT HAPPY!!!",3
274982,26-OCT-11,25-OCT-11,Khaled,,fr,174.93.180.67,ddmichaud@bell.net,13750164,000000120788733,1,1,M'evoyer un technicien comme prévu entre 5 et 21 hres le 25 oct . j'ai perdu de $$$ en overtime pour avoir attendu pour rien . Par contre le technicien qui est venu aujourd'hui le 26 oct à 15 hre a été très compétent et mon problème est résolu . ,3
275468,26-OCT-11,25-OCT-11,Ricardo,,en,65.95.88.162,dchisholm@sympatico.ca,13750144,000000120802438,5,5,"can't think of anything, Ricardo was terrific...patient with a non techie and very professional.",5
275469,26-OCT-11,25-OCT-11,Sulochana,,en,184.147.32.116,Kelly53@sympatico.ca,13746876,000000120792804,5,4,"CAN'T THINK OF ANY WAY AT THE MOMENT.
THE TECHNICIAN HANDLED EVERY THING VERY 
EFFICIENTLY.",4
275470,26-OCT-11,24-OCT-11,Ricardo,,en,74.15.81.210,alex.hopkinson@sympatico.ca,13735948,000000120768686,5,5,"the subject was incoming land line call
asking to start my microsoft computor
to clear a virus the caller claimed was
infecting it. was followup effective?",5
275471,26-OCT-11,25-OCT-11,Nasra,,en,184.147.122.237,i.holden@sympatico.ca,13752754,000000120802774,1,1,get me e-mail that works,
275472,26-OCT-11,25-OCT-11,Nayeem,,en,184.147.122.237,i.holden@sympatico.ca,13752756,000000120805130,1,1,get me e-mail,
275473,26-OCT-11,25-OCT-11,Khalil,,fr,184.144.167.222,nicofillion@sympatico.ca,13757666,000000120787517,5,5,,5
275474,26-OCT-11,24-OCT-11,Padala,,en,76.69.65.136,lawrence.hill@sympatico.ca,13741464,000000120755558,3,3,"Keep better records.  This problem was reported 2 weeks ago, a representative visited our house and said a different person would be sent to reinstall our broken line. Two weeks later nothing had been done and a new representative arrived to tell us  exactly the same thing as the one two weeks previous.We had to call again a day later as no one showed us as promised.  A temporary fix was made on Oct 25 but no firm date for a permanent fix.",2
275475,26-OCT-11,25-OCT-11,Kali,,en,64.231.227.165,j_gross@sympatico.ca,13753008,000000120797690,5,4,,4
275476,26-OCT-11,25-OCT-11,Daniel,,en,174.94.14.185,erics@sympatico.ca,13751100,000000120800056,4,4,,4
275477,26-OCT-11,24-OCT-11,Sana,,fr,70.51.177.123,lcollet@sympatico.ca,13741492,000000120756036,4,4,,5
275478,26-OCT-11,25-OCT-11,Sinu,,en,174.94.9.114,grafuse@sympatico.ca,13752199,000000120809105,5,5,Nothing,5
275479,26-OCT-11,25-OCT-11,Kevin,,en,76.64.96.231,larry_lott@sympatico.ca,13754972,000000120796221,3,4,I SPENT 45 MIN. ON THE PHONE SETTING UP A NEW CONTRACT HAD EVERY THING SET I THOUGHT GOT MY BILL EVERYTHING WAS WRONG HAD IO CALL AND EPEND ANOTHER 20 MIN. CORRECTING EVERY THING HOPE IT IS RIGHT THIS TIME THANKS LARRY.,4
275480,26-OCT-11,25-OCT-11,Aprajit,,en,174.91.129.82,mnitchke@sympatico.ca,13757058,000000120803645,2,2,"Remote log-in to gain better control of the solution. After nearly an hour on the phone, and a second consultant, the problem was only temporarily solved.",
275481,26-OCT-11,23-OCT-11,Eddy,,en,184.148.126.12,frank.liguori@sympatico.ca,13730576,000000120749079,5,5,,
275482,26-OCT-11,22-OCT-11,Suresh,,en,174.92.83.182,rcbr@sympatico.ca,13727028,000000120741426,3,2,"I believe the service rep did as much as he could. No complaints with him.
My complaint is that Microsft blocked one of my (seldom-used) email accounts for absolutely no good reason (forwarding one legit PayPal notification email to two legit recipients), and then Bell tech support wasn't able to unblock the account. He looked at the account activity and recognized that the account should not have been blocked, and did escalate the issue, advising that you have had other complaints about Microsoft blocking accounts for no good reason, but advised it was beyond his power to unblock the account in a reasonable time frame. He advised me of steps to follow with Microsoft's automated system (which I was also aware of via attempting to sign on via Bell webmail). To repeat, the customer rep provided good service, within the limits of what he was able to do. Microsoft has rejected my first attempt to unblock the account, and advises in their automated reply that the account recovery process can be difficult. Given that the account is rarely used, and was due to be closed in a few weeks anyway, it's probably not worth my time to go through hoops to try to unblock it. However, it's very annoying to have a legit email account blocked by an automated system, for no valid reason whatsoever (a fact recognized by your technical support people) and then to be in a situation where human technical support working for my ISP (i.e. you guys) can't actually intervene to fix the problem caused by the not-so-intelligent automated system! I'm just glad this wasn't one of my more heavily-used email accounts!",3
275483,26-OCT-11,22-OCT-11,Juan,,en,206.172.0.204,zorro2@sympatico.ca,13728250,000000120740597,2,1,still waiting for my modem where is it ?,2
275484,26-OCT-11,25-OCT-11,Arun,,en,174.92.59.171,raleconst@sympatico.ca,13758676,000000120802007,5,5,,5
275485,26-OCT-11,25-OCT-11,Maimouna,,en,70.48.5.213,walter.kuehn@sympatico.ca,13761710,000000120791287,4,4,,5
275486,26-OCT-11,25-OCT-11,Krishidhar,,en,76.65.6.84,joannelanglais@bell.net,13753806,000000120792504,5,5,,4
275487,26-OCT-11,25-OCT-11,Francis,,en,70.26.236.70,johnprimeau@sympatico.ca,13753954,000000120802357,4,4,,4
275488,26-OCT-11,21-OCT-11,Diego,,en,174.95.255.74,pandlcaspersz@bell.net,13718468,000000120701789,5,5,Not very much.,5
275489,26-OCT-11,25-OCT-11,Diaraye,,fr,70.48.52.194,mldauth@sympatico.ca,13757012,000000120785779,4,4,,4
275490,26-OCT-11,24-OCT-11,Andrew,,en,70.30.56.94,joedifederico@sympatico.ca,13740675,000000120767700,4,4,continue savings,5
275491,26-OCT-11,18-OCT-11,Gabriel,,en,142.145.75.173,perkins-mcvey@sympatico.ca,13674712,000000120627385,4,3,,4
275492,26-OCT-11,20-OCT-11,Mohamed Amine,,fr,65.92.171.4,dec78@sympatico.ca,13697248,000000120678126,4,4,"Peut-être qu'une meilleure coordination entre l'accord survenu le 17 juin auprès d'un agent de Bell et le service de facturation aurait évité mes appels à la facturation. Mais je suis satisfaite des services courtois des agents auxquels j'ai parlé, et j'apprécie énormément les tarifs établis en fonction de ma fidélité à vos services (40 ans..).",5
275493,26-OCT-11,24-OCT-11,Daniel,,en,184.145.100.166,sjmaguire@sympatico.ca,13745238,000000120768720,4,5,"He was a bit nervous and spoke very fast.

I should have told him that I am an 'elder' . In my senior years now and I am not deaf but I ""misshear"",  I could have asked him to speak slowly.",5
275494,26-OCT-11,20-OCT-11,Sharadha,,en,184.171.199.206,selkirkawards@sympatico.ca,13706376,000000120675951,1,1,if you haddone what you said and connected me within 2 and 4 hours. It actually tookd almost 60 hours,1
275495,26-OCT-11,24-OCT-11,Revathi,,en,70.53.40.205,lcapacchione@bell.net,13741488,000000120784351,1,1,"know the answer to my question
",2
275496,26-OCT-11,25-OCT-11,Charles,,en,70.51.24.5,senidu@sympatico.ca,13759944,000000120803944,4,4,"why send me a bill it said termination internet service and the ather hund it said monthly services Oct 04 to Nov 03 ,did it make seanse.if I cancell my services why you billing me for. you guys shuold start treat your customer with a better service becouse there is a lot of other company out there.",1
275497,26-OCT-11,24-OCT-11,Aivi,,en,174.88.242.76,everett.slade@sympatico.ca,13738830,000000120766715,5,5,"I received a request for the return of a modem when it was taken by the serviceman making the call. I phoned to inform Bell that I didn't have the modem.

Ivy was very professional.

Thank you,
Everett slade",5
275921,25-OCT-11,24-OCT-11,Estephania,,en,70.49.189.100,yvonneparker@sympatico.ca,13746566,000000120759413,5,4,The first time we called after going through the series of commands to talk to a human being we got cut off.  Had to call back.  That's why there's two calls within a short time frame.  Once we spoke with a rep the second time everything was fixed to our satisfaction.  Received the replacement cable the next day.,4
275922,25-OCT-11,24-OCT-11,Abdelhakim,,fr,184.145.155.129,pluche65@sympatico.ca,13743840,000000120762073,4,4,,5
275923,25-OCT-11,24-OCT-11,Danielle,,en,70.30.86.169,southwood9@sympatico.ca,13745346,000000120761031,4,4,,4
275924,25-OCT-11,23-OCT-11,Olfa,,fr,142.83.138.6,brigitte.mia@sympatico.ca,13729260,000000120745088,4,1,,5
275925,25-OCT-11,24-OCT-11,Dilli,,en,76.64.12.14,finn.rimmer@sympatico.ca,13738946,000000120769344,5,5,Nothing-everything resolved quickly as it should be.!,5
275926,25-OCT-11,24-OCT-11,Monica,,en,108.202.248.63,luc.zadek@sympatico.ca,13741838,000000120766649,3,3,"Do not keep your custermers on hold for 63 mins. before so answers and transfers you to the wrong dept or hangs up on you, and you have to wait another hour before you talk to the right dept.",3
275927,25-OCT-11,21-OCT-11,John,,en,50.101.167.95,cherlynd06@sympatico.ca,13710822,000000120717388,2,1,"Representative spoke broken English which made it difficult to follow instructions, problem passed on to some department which would respond in 72 hrs., this never happened. When I phoned on Mon. this rep was quite good and resolved my problem",3
275928,25-OCT-11,23-OCT-11,Anis,,fr,76.71.196.224,regnier9@sympatico.ca,13733880,000000120752588,4,2,J'ai encore des problemes avec internet,3
275929,25-OCT-11,24-OCT-11,Denis,,en,70.29.94.109,caslene@bell.net,13737234,000000120770672,4,5,"Not much- the person I spoke with was extremely patient, and very helpful. This matters to me, as I am an elderly person.",5
275930,25-OCT-11,22-OCT-11,Henry,,en,70.29.233.163,kamel.helmy@sympatico.ca,13725276,000000120736752,5,5,thank you ma bell,5
275931,26-OCT-11,25-OCT-11,Pascal,,en,174.88.7.196,cbsmhart@sympatico.ca,13749142,000000120794567,1,1,"Thanks to BELLS ""PROMOTIONS DEPARTMENT"" sending me information regarding ""Hurry! 2-years free Bell TV offer ends October 31st""-and not offering 23years plus LOYAL BELL CUSTOMERS who have every possible service with BELL- ABSOLUTELY NOTHING  but excuses and sighs!!!!
 After informing Pascal that I was on hold for 50min- I asked him if I could speak to someone who had authority to make loyalty department decisions.   Pascal informed me at this time that in early 2012 my mode of internet would eventually be redone dent and replaced because it was no longer being offered by BELL,and therefore there was nothing more BELL would offer me. Pascal than agreed since he did not have the authority to resolve my issue he would pass the message on to his supervisor who will intern ""when they had a moment"" return a call to me. 
 I have not yet received that call.  I patiently waited on HOLD for 50minutes only to be put off because (unfortunately for Pascal) your BELL CANADA representative.  It is my opinion that BELL CANADA failed their reps by not providing them with ""SMART BUSINESS SENSE"" tools in order to resolve a simple request by a LOYAL BELL CANADA CUSTOMER.   BELL CANADA missed an opportunity to make a wrong right with a poor excuse of 'ITS OLD TECHNOLOGY"" AND IT'S BEING REPLACED nonsense. 
 I would also like to inform you that I was directed to this Internet Department  by a previous Bell Rep-Monica ID6054878-from BELL HOME PHONE & TV who did resolve my issue and offered me the current promotions on our ""BELL ONE ACCOUNT"".  It was at this time she apologetically informed me she could not credit my for my INTERNET AND WIRELESS Services; due to SEPARTE DEPARTMENT structure and in turn- directed me to these departments who clearly had no ""SMART BUSINESS SENSE ATHORITY"" to resolve my situation.
My order number 5190372. Please be clear, when I pay for all my BELL services; home phone-satellite-internet-3wireless bell mobility-I do so on ""BELL ONE BILL"". 
It makes smart Business sense that when a Customer has an issue with any BELL SERVICE; that it too can be resolved by a BELL ONE REPRESENTATIVE.
Unfortunately BELL has far too many DEPARTMENT HEADS unable to resolve everyday business situations.  This unfortunate poor setup of departments by BELL frustrates and confuses your Loyal Clients who pay their monthly bill to 'BELL ONE BILL"" entity.  I look forward to your response and resolution.  Thank You
Loyal  23 plus years Customers
Mark and Sonia Hartwick
",2
275932,26-OCT-11,25-OCT-11,Kevin,,en,69.157.52.27,suresho@bell.net,13760666,000000120788157,5,4,,5
275933,26-OCT-11,25-OCT-11,Benjamin,,en,65.93.165.109,amshome@bell.net,13747614,000000120787556,4,1,Sent out a repairman after no resolution within 20 mins.,4
275934,26-OCT-11,25-OCT-11,Ayoub,,fr,69.159.156.97,bdrolet@sympatico.ca,13748224,000000120810410,3,3,la ligne a été coupé ,4
275935,26-OCT-11,25-OCT-11,Mohamoud,,fr,70.26.201.32,linda59@sympatico.ca,13755288,000000120795197,4,4,"jai téléphoné plusieurs reprise de 10 a midi toujours des mise en attente de 15 min incapable d avoir une ligne

a 13 hre20 jai rapidement parlé au conseilé
",
275936,26-OCT-11,25-OCT-11,Edgardo,,en,174.91.86.131,natel@sympatico.ca,13757518,000000120793340,2,1,"I was re-directed 4 times and the final rep i spoke with told me that there was no support for personal web space.  At least he was straight forward and provided some insight.  Outside of the final rep i spoke with, nobody else had knowledge about persoanl web space even the on line chat reps who by the way re-directed me to call 310-Bell. Is the Chat support not part of 310-Bell,.  In fact i requested on line chat support that was specific to my issue.  Why would they direct me to Bell Canada? Perhaps a better guideline for your reps indicating what is supported or not in order to save time.  I wated perhaps 3 hours of my time and your resourses with no results. ",3
275937,26-OCT-11,25-OCT-11,Methil,,en,174.93.28.74,dsculati@bell.net,13750692,000000120807475,5,5,More technician training on Macintosh products.  Apple has a large market share.,5
275938,26-OCT-11,25-OCT-11,Srinivas,,en,70.31.41.76,beepers4246@sympatico.ca,13748260,000000120795082,5,5,Nothing !,5
275939,26-OCT-11,25-OCT-11,Wahida,,fr,70.24.209.89,perron-lafontaine@sympatico.ca,13758240,000000120788618,4,5,RIen,4
275940,26-OCT-11,19-OCT-11,Swetha,,en,64.231.63.67,john.dougan@sympatico.ca,13685620,000000120671745,2,2,Difficult to understand the customer Rep.The Rep misdiagnosed the problem and left us without service for several days plus a service charge with a local company to diagnose the problem correctly.,3
275941,25-OCT-11,22-OCT-11,Juan,,en,76.64.97.141,dorothyacton@sympatico.ca,13723842,000000120736500,4,4,I should have been informed by Bell that I would not require a new modem after all as I had been expecting to receive one after my previous discussion with one of your technicians.,4
275942,25-OCT-11,24-OCT-11,Radhia,,fr,70.55.162.46,daniel.sylvie.jade@sympatico.ca,13737920,000000120771847,4,4,rien de plus merci,5
276437,26-OCT-11,25-OCT-11,Heni,,fr,70.30.199.166,linda.bonin@sympatico.ca,13755266,000000120794326,3,4,"(Pour le début de ce commentaire, voir sondage envoyé à Mme Maimouna)
Suite du sondage précédent, cf. Mme Maimouna
(...)
Cette fois aussi, j'apprécie grandement  les GO supplémentaires que m'a offert Mme Maimouna, cependant, j'aurais apprécier encore plus obtenir ces 40 go supplémentaires dès mon premier appel en septembre avec M. Houcine lors du changement de mon service internet (Bell intermédiaire à internet essential plus), ce qui m'aurait éviter un dépassement d'allocation en septembre et début octobre ainsi qu'un appel le 18 octobre dernier (à 11h36) au service technique (je n'ai pas le nom de l'agent, ni le code) qui m'a transféré à Mme Salwa qui m'a expliqué le dépassement de mon allocation et offert 40 Go supplémentaires pour 5,00$ de plus, ce qui faisait un total de 33,95$ pour mon forfait Internet Essentiel Plus.  Mme Salwa me dit que ces 40 Go supplémentaires seront activés dès minuit le 18 octobre, ce qui est bien, je n'aurai donc pas à payer davantage de supplément pour reste du mois d'octobre.

Or, suite à ma conversation avec Mme Maimouna (code d'agent XY621) le 25 octobre, qui, elle, m'a offert les 40 Go supplémentaires non pour 33,95$ par mois mais pour 28,95$, c'est à n'y rien comprendre (pourquoi Mme Salwa ne me l'a pas offert le 18 octobre?), or, suite à ma conversation, donc, avec Mme Maimouna, je reçois, par internet, une confirmation sur laquelle figure les détails de la commande (les 40 Go supplémentaires) dont la date d'activation indique le 3 novembre 2011 et non le 18 oct.

Reappel au service technique pour vérifier si les 40Go supplémentaires ont bel et bien été activés le 18 octobre à minuit, l'agent me dit que oui. Maintenant pour connaître le montant total dû (cf. suite aux crédits accordés et confirmés lors des appels de ce 25 octobre) que je dois payer à Bell pour le 31 octobre, cet agent doit me transférer à un autre agent M Heni, qui me donnera enfin réponse à toutes mes questions et avec qui je pourrai enfin trouver la sortie de ce labyrinthe.

Enfin, vous en conviendrai, votre mode de fonctionnement est complexe et semble même, par moment, aléatoire. Cela demande beaucoup de patience et de temps tant aux clients de Bell qu'aux agents.

",4
276438,26-OCT-11,25-OCT-11,Roshan,,en,70.24.27.167,mandreychuk@sympatico.ca,13755882,000000120801388,5,5,,5
276439,26-OCT-11,25-OCT-11,Kevin,,en,70.48.214.54,karen.thorne@sympatico.ca,13754358,000000120790952,5,3,Kevin was very good and I appreciate that he was honest and helpful.    The only thing Bell can do for me is upgrade my area so we can get decent internet service! ,3
276440,26-OCT-11,25-OCT-11,Perumalla,,en,76.69.112.170,meadg@sympatico.ca,13756584,000000120803473,1,1,Give me straight answers and forward me to someone who could actually solve my problem or at least tell me what the problem is,1
276441,26-OCT-11,22-OCT-11,Abinash,,en,76.64.58.232,elaynemock@sympatico.ca,13723956,000000120730744,5,4,nothing,5
276442,26-OCT-11,25-OCT-11,Martin,,en,76.65.100.81,l.chen@sympatico.ca,13754806,000000120811514,5,2,"somebody had to check our telephone line, it may cause by line problem. ",5
276443,26-OCT-11,25-OCT-11,Ivette,,en,70.26.156.141,JoanJ07@sympatico.ca,13746858,000000120787005,5,5,Please turn the wait music down. It is tooo loud!!!,4
276444,26-OCT-11,25-OCT-11,Lance,,en,70.51.24.5,senidu@sympatico.ca,13759942,000000120802538,1,1,"the guy hung up on me the phone ,when I ask to speak to supper visor.becouse he was very rude.",1
276445,26-OCT-11,25-OCT-11,Prince,,fr,70.30.237.215,marjolaine.pierre@sympatico.ca,13756202,000000120785669,4,4,,4
276446,26-OCT-11,25-OCT-11,Kim,,en,70.53.28.39,lynn.laporte@sympatico.ca,13755660,000000120796290,2,2,"When I called I explained I had two issues one with my home service and one with internet,asked the rep if she could handle both,she immediately went into a series of questions, without answering my question. She then said she would need to check into my concerns and will try to resolve my billing issues.She said because the call volume was high she would put notes on file in case I had to call back.Of course I didn't want to call back, I had waited 15 mins in the Q and wanted my issue resolved before hanging up.She then said she would resolve my issue and I would see a credit on my next bill however she could not tell me how much and she would need to send me through to sympatico as it was too busy for her to wait on hold (I guess it was ok for me to wait on hold). I don't see this as good cust serv!! ",3
276447,26-OCT-11,25-OCT-11,Lise,,fr,174.91.204.127,celine.j@sympatico.ca,13749202,000000120805841,3,3,service telephonique ,3
276448,26-OCT-11,25-OCT-11,Sana,,fr,70.24.213.65,manon_st-cyr@sympatico.ca,13755906,000000120784988,4,5,rien,4
276449,26-OCT-11,25-OCT-11,Salim,,fr,76.65.89.65,vachonsylvie@sympatico.ca,13761468,000000120790358,4,4,"J`avais déja répondu a l`un de vos sondages auparavant par téléphone et par email, mais personne n`a fait le suivi de ma demande. J`ai dû rappeler et demander le département internet pour finalement réexpliquer ma situation et finalement qu`on règle une fois pour tout le problème.",2
276450,26-OCT-11,25-OCT-11,Thitola,,fr,70.26.232.176,bergeronn@bell.net,13748332,000000120810821,4,5,,5
276451,26-OCT-11,20-OCT-11,Srijod,,en,64.228.69.249,agarlicki@sympatico.ca,13694254,000000120698668,5,4,,5
276452,26-OCT-11,16-OCT-11,Arbi,,fr,70.48.94.147,andbeaudry@sympatico.ca,13639894,000000120585540,5,5,lors de ma coversation la préposée a fait un travail excellant. Rien a dire,5
276453,26-OCT-11,25-OCT-11,Mohamed,,fr,184.144.166.140,paul.cote8@sympatico.ca,13758118,000000120809675,4,5,spécifier mieux l'heure de rendez-vous du technicien.,4
276454,26-OCT-11,25-OCT-11,Manel,,en,70.24.174.87,gastonetcolette@sympatico.ca,13751746,000000120798006,3,1,,3
276455,26-OCT-11,25-OCT-11,Haythem,,fr,184.145.172.42,robert.lavoie5@sympatico.ca,13759168,000000120801071,5,5,,5
276456,26-OCT-11,25-OCT-11,Cecelia,,en,174.92.76.155,cliveelaine@sympatico.ca,13749580,000000120799501,3,4,Check what is written on previous notes recorded with other inquiries from Bell,2
276457,26-OCT-11,25-OCT-11,Devries,,en,74.15.80.104,ahaskell@sympatico.ca,13747298,000000120810233,4,,"Given me a timeline for when changes would take place....I'm still waiting
",
276458,26-OCT-11,24-OCT-11,Philip,,en,76.70.101.146,henderson_leisure@sympatico.ca,13739782,000000120766521,5,5,Have the employee speak more clearly.  I had to ask him to repeat several requests.,5
276459,25-OCT-11,24-OCT-11,Leslie,,en,70.53.225.173,ja.na.coop@sympatico.ca,13740104,000000120770023,1,1,It would be nice to get what we are promised.,1
276460,25-OCT-11,24-OCT-11,John,,en,184.147.114.177,dlennick@sympatico.ca,13738366,000000120756532,5,5,,5
276461,25-OCT-11,24-OCT-11,Abid,,en,69.156.164.37,athena.spiratos@sympatico.ca,13736382,000000120783898,5,5,"nothing, agent was very professional - and patient",5
274983,26-OCT-11,24-OCT-11,Eya,,fr,69.156.201.231,jean-louis.brochu@sympatico.ca,13740380,000000120760860,5,5,"Les réponses à mes questions ont été
très bonnes.
Je suis très satisfaite.   
                   ",5
274984,26-OCT-11,23-OCT-11,Estephania,,en,70.24.175.8,pierre.saulnier@sympatico.ca,13733664,000000120749919,5,4,,5
274985,26-OCT-11,25-OCT-11,Ridha,,fr,174.95.231.38,slimus@sympatico.ca,13760270,000000120804680,5,5,"Rien, j'ai été très bien servie par Monsieur Ridha.",5
274986,26-OCT-11,25-OCT-11,Karen,,en,69.159.108.94,boo.hamilton@sympatico.ca,13748592,000000120794127,4,4,"I found the person I spoke with, Karen, very difficult to understand.  Could have been the accent or the fact that she spoke too quickly.
",4
274987,26-OCT-11,25-OCT-11,Jose,,en,67.70.206.197,steddur2661@sympatico.ca,13760454,000000120785953,5,5,"Nothing else needed ....
Everything was great ....",5
274988,26-OCT-11,25-OCT-11,Aroua,,fr,174.92.238.42,d.morand@sympatico.ca,13749848,000000120799644,5,5,l'aide a été excellente et on a fait plus que demandé.   Bravo à Aroua.,5
274989,26-OCT-11,25-OCT-11,Marco,,en,70.53.44.233,sarah_moyse@sympatico.ca,13759746,000000120799573,5,5,no complaints,5
274990,26-OCT-11,25-OCT-11,Sami,,fr,74.15.177.101,ali.benramdane@sympatico.ca,13747488,000000120809087,1,4,manque d'empathie,4
274991,26-OCT-11,25-OCT-11,Milo,,en,76.66.86.18,champ1@bell.net,13749240,000000120795434,5,5,Not having to wait so long to get through on the phone.,4
274992,26-OCT-11,25-OCT-11,Geetha,,en,67.71.3.164,jbisztray@bell.net,13753306,000000120802087,4,3,He could have told me that Bell can not service my old system any longer,4
274993,26-OCT-11,25-OCT-11,Sam,,en,184.148.122.231,ltorok@sympatico.ca,13755562,000000120810934,5,5,,5
274994,26-OCT-11,22-OCT-11,Tiwari,,en,65.95.160.82,leya01@sympatico.ca,13725570,000000120740253,5,5,If I didn't have to wait on a higher level technician,5
274995,26-OCT-11,25-OCT-11,Julie Anne,,en,70.26.136.115,namtor27@sympatico.ca,13757460,000000120809739,5,5,Not A thing. I spoke to a Julie and she was amazing.,5
274996,26-OCT-11,25-OCT-11,Michael,,en,174.89.130.110,haroldmagnussen@sympatico.ca,13752462,000000120804227,4,1,Introduce fibe or fix line,2
274997,26-OCT-11,25-OCT-11,Giovanni,,en,174.89.103.7,sullivan-weber@sympatico.ca,13760636,000000120800165,5,5,,5
274998,26-OCT-11,25-OCT-11,Naveed,,en,174.88.173.112,sxt348@bell.net,13760730,000000120805528,5,5,nothing,4
274999,26-OCT-11,25-OCT-11,Charles,,en,65.92.162.42,renatasz@bell.net,13758906,000000120804450,3,3,"Do not increase monthly charges without notifying the customer as it was with my pre-authorized card credit payments.
It is not acceptable and illegal.",3
275000,26-OCT-11,25-OCT-11,Maher,,fr,65.92.165.97,yderagon@sympatico.ca,13761998,000000120803958,5,5,"rien technicien très polie et respectueux, ouvrage propre et bien fait et vite fait a recommender",5
275001,26-OCT-11,25-OCT-11,Ali,,en,64.231.61.97,marck_a_boudreau@sympatico.ca,13756002,000000120797151,4,4,,4
275002,26-OCT-11,25-OCT-11,Amelia,,en,184.151.63.204,mary.himmrich@sympatico.ca,13756342,000000120794852,1,,"From the moment your phone was answered to the moment I hung up, I was on the phone for TWO AND A HALF hours, was disconnected    once. When I called last month, I was on the phone 45 minutes being disconnected twice. Yesterday I was transferred to 6 different departments, the first 4 didn't help at all, the last two were more helpful.
I am not happy with the way your company and the way it is run, you have TOO MANY departments and one doesn't know what the others are doing.",1
275003,26-OCT-11,25-OCT-11,Neira,,fr,96.21.9.127,yvef@sympatico.ca,13762074,000000120787489,4,4,,3
275004,26-OCT-11,25-OCT-11,Insaf,,fr,64.229.214.214,andre.giroux@sympatico.ca,13747662,000000120803925,5,2,,4
275005,27-OCT-11,26-OCT-11,Rodrigues,,fr,70.55.96.250,pierre_dubois@sympatico.ca,13773236,000000120836982,4,5,,5
275006,27-OCT-11,26-OCT-11,Juan,,en,174.88.90.73,laviolette@sympatico.ca,13770158,000000120830619,5,5,,5
275007,27-OCT-11,26-OCT-11,Andrea,,en,64.231.176.187,jotruemner@sympatico.ca,13769268,000000120837696,5,4,Give her a better telephone connection since you are BELL you can do it.  Her voice occasionally faded but she was so very patient with me and never gave up!I loved the fact she spoke Eng. perfectly and could understand my problem.,4
275008,27-OCT-11,26-OCT-11,Kevin,,en,174.94.19.226,robwright101@bell.net,13774068,000000120827028,5,4,"It seemed to take a long time to get it resolved, but in the end Kevin did a great job.",5
275009,27-OCT-11,26-OCT-11,Paolette,,en,184.144.19.4,dbmw282@bell.net,13765486,000000120822630,3,4,,4
275010,27-OCT-11,26-OCT-11,Grant,,en,174.92.93.159,imwood@sympatico.ca,13768182,000000120836659,5,5,"My recent experience was the best I ever had from Bell-sympatico.  He was in Ottawa knew well his job ! Thank you
          Ismene Wood",5
275011,27-OCT-11,26-OCT-11,Nabil,,fr,174.93.230.28,yterio@sympatico.ca,13776642,000000120830031,5,5,,5
275012,27-OCT-11,26-OCT-11,Nedra,,fr,184.148.241.62,christine.cuerrier@sympatico.ca,13764740,000000120826198,1,1,"ce ne sont pas les préposés comme tel! toujours polie et avenante; mais comme les problèmes de facturation perdurent depuis le mois d'août, je ne peux pas être satisfaite!",
275013,27-OCT-11,26-OCT-11,Mohammed,,en,174.88.217.166,jmcleary@sympatico.ca,13768928,000000120818658,4,3,wait time on hold,4
275014,27-OCT-11,25-OCT-11,Sana,,en,76.69.86.25,f.cross@sympatico.ca,13751218,000000120789374,1,1,"difficelty understanding accent. too many ""holds: Call had cost me over $8 befor I hung up",2
275015,27-OCT-11,26-OCT-11,Yosra,,fr,216.209.225.31,marielle.mayers@sympatico.ca,13771178,000000120812032,5,4,rien,5
275016,27-OCT-11,26-OCT-11,Celina,,en,184.147.125.227,ehalpin@sympatico.ca,13766294,000000120835783,2,1,"resolved my problem,
Iwas told that it was a local issueand would not be resolved until about midnight.
my next call at a later time proved that this was an incorect analysis.",1
275017,27-OCT-11,26-OCT-11,Hector,,en,64.231.68.136,davidblinn@sympatico.ca,13765426,000000120817914,5,,"My sympatico e-mail was acting strange, but worked properly when I called Hector so it was impossible to let him know the nature of the problem.  I will call again next time it acts up.",
275018,27-OCT-11,26-OCT-11,Elyes,,fr,174.93.161.197,glbouthillier@sympatico.ca,13767424,000000120836311,4,4,Avoir a discuter avec des gens d'ici lorsque l'aide est requis. Est-ce possible?????,4
275019,27-OCT-11,26-OCT-11,Leslie,,en,69.70.153.22,kdlouhy@sympatico.ca,13769682,000000120831456,3,3,LESS DARN WAIT TIME ON YOUR VOICE MAIL NIGHTMARE.,3
275020,27-OCT-11,13-OCT-11,Travis,,fr,69.157.182.159,harpe@sympatico.ca,13608062,000000120518519,3,1,je devais installer adress courriel sur un nouvel ordi. le mot de passe sur mon carnet etait illisible donc j'ai appeler. Pour changer le mot de passe ça a bien été cependant la page était toujours en anglais. Au québec ça de devrait être en français en premier. Je suis très décue et le probleme n'est pas réglé.  ,3
275021,27-OCT-11,26-OCT-11,Carlos,,en,70.48.112.100,mike.coombs@sympatico.ca,13771822,000000120832065,4,3,"He helped me the best he could, and took time to research the answer. It turned out to be a problem with hotmail settings.",4
275498,25-OCT-11,13-SEP-11,Salvador,,en,65.95.93.115,carole.ginzel@sympatico.ca,13235358,000000119838209,3,3,Not spend an hour to finally realize the modem needs to be replaced.  The lady was very pleasant but surely this problem could have been resolved sooner,3
275499,25-OCT-11,21-OCT-11,Sajid,,en,173.195.49.66,aobas@sympatico.ca,13709390,000000120721124,5,5,,5
275500,25-OCT-11,24-OCT-11,Saifuddin,,en,174.93.167.102,leonard.feldman@sympatico.ca,13741544,000000120761519,4,4,,5
275501,25-OCT-11,19-OCT-11,Steph,,en,76.66.105.196,mike.kerrigan096@sympatico.ca,13688438,000000120652027,2,1,make the internet work consistantly so i dont have to phone constantly and your high speed is a joke when it works its brutal,1
275502,25-OCT-11,21-OCT-11,Irving,,en,69.156.110.62,rainer.mikler@sympatico.ca,13719146,000000120704309,1,1,"Bell you are going to lose my business.
You screwed up our home phone plan twice
in 3 days. Enough! Today is October 25 2011 at 4:18 PM",1
275503,25-OCT-11,22-OCT-11,Hema,,en,69.156.82.110,pat.rowley@sympatico.ca,13726720,000000120732011,3,4,Nothing,4
275504,25-OCT-11,24-OCT-11,Henda,,fr,67.71.181.63,dducepp@sympatico.ca,13738078,000000120761141,2,2,D'avoir des personnes qui ne parlent pas aussi rapidement et avec un bon français sans passer son temps à faire répéter.  C'est fréquent au service Internet de sympatico.,3
275505,25-OCT-11,20-OCT-11,Carolina,,fr,76.67.162.76,michele-levesque@sympatico.ca,13703334,000000120687782,3,5,"La conseillère a été très compétente et a réussi, après plusieurs tentatives, à résoudre le problème. Cependant, cette personne gagnerait beaucoup à développer un ton de voix plus avenant surtout en début de conversation. Je lui ai fait cette remarque moi-même et je crois qu'elle a été bien reçue avec beaucoup de politesse.",5
275506,25-OCT-11,19-OCT-11,Catherine,,en,67.71.148.103,goldenpuppies@sympatico.ca,13683844,000000120655479,4,5,"the first person on the internet was of no help at all Kat was the one that helped & answered all my questions 
Thanks Again Kat
Paul",5
275507,25-OCT-11,24-OCT-11,Alonia,,en,65.95.29.129,don.deroeven@sympatico.ca,13738406,000000120763151,4,5,,4
275508,25-OCT-11,21-OCT-11,Cindy,,en,65.94.202.92,mark.hilda@sympatico.ca,13716928,000000120719401,4,4,it's all good!,4
275509,25-OCT-11,23-OCT-11,Slim,,fr,67.68.141.250,ouelletyvan@sympatico.ca,13733444,000000120753002,4,5,,5
275510,25-OCT-11,24-OCT-11,Ronda,,en,70.27.99.150,will.adrienne@sympatico.ca,13746364,000000120769620,5,5,"Rhonda helped to resolve my billing issue quickly, efficiently and with expertise. She did a great job cleaning up another gaff by Bell. ",4
275511,25-OCT-11,24-OCT-11,Aymen,,fr,76.69.206.188,belanger_rivard@sympatico.ca,13736634,000000120767572,4,4,J'ai été très satisfait de Aymen.,5
275512,25-OCT-11,22-OCT-11,Nagender,,en,65.95.207.165,tkennedy000@sympatico.ca,13727898,000000120741354,5,5,,3
275513,25-OCT-11,20-OCT-11,David,,en,69.157.23.222,davenjudy@sympatico.ca,13697114,000000120677761,3,2,"Our download time is still too slow, comparable to our 1995 computer with Windows 95 and a rural land line.",4
275514,25-OCT-11,24-OCT-11,Robbie,,en,64.231.147.181,rob.martini@sympatico.ca,13744426,000000120756161,1,4,"THIS SITUATION SHOULD NEVER HAVE HAPPENed! Until Bell starts THINKING LIKE A CUSTOMER I will never be perfectly happy and committed to BELL.  You never fail to disappoint me. You signed me up to a 1 year commitment for $36.95 / month and then in October a $10 discount suddenly disappears from my invoice. You ignoramuses! THINK!!!! Did it not occur to you over-paid dufuses that as soon as I saw my invoice with the $10 discount removed (after I personally committed to an unsolicitied 12-month contract with you for internet services) that I might be a bit pissed? If not, you should be fired because you are completely incompetent - and that is why I will be looking seriously at Rogers next year for ALL OF MY BUSINESS (whom I've never had to call to complain about). You guys never fail to piss me off at least once a year. And to think that if there was half a brain amongst you, this whole situation could have been avoided. SHAME ON YOU BELL!!! YOU CLEARLY DO NOT HAVE YOUR EYE ON YOUR CLIENTS' NEEDS AND CLEARLY HAVE NO CLUE WHY SO MANY CONSUMERS ARE FED UP WITH YOU. I wish the federal government would stop protecting you clowns (through the CRTC) and help you face the real world of the competitive business landscape that all other industries face!",1
275515,25-OCT-11,24-OCT-11,Pavan,,en,74.15.60.219,georgeba@bell.net,13739278,000000120770554,3,3,"Either the technician who installed the wireless modem and Bell connection originally, or the support technician who tried to connect the second computer on the network was wrong because they did not agree with each other on the subject of my having two email addresses,my second computer (brand new) still has no separate email address or any email service. I was advised to check again in three days or maybe a week and left uncertain as to what may happen.The process last monday took about an hour and a half and nearly drove me nuts. I suppose we will see! I'll let you know.",3
275516,25-OCT-11,24-OCT-11,Karina,,en,64.229.6.20,mary.varcoe@sympatico.ca,13742358,000000120758009,3,1,Fix the problem. This is the third time I have called since Oct 17 and the problem is still not fixed. So far I have been on the phone for close to 2.5 hours in the 3 calls with no resolution. Sympatico still cannot give me an answer when it will be resolved. I am extremely unhappy with the service at present.,1
275517,25-OCT-11,24-OCT-11,Eddy,,en,70.27.49.29,elif@bell.net,13738672,000000120784217,5,5,nothing,5
275518,25-OCT-11,22-OCT-11,Gattu,,en,174.88.20.108,rchetman@sympatico.ca,13727032,000000120736280,5,4,,5
275519,25-OCT-11,21-OCT-11,Marwen,,fr,76.68.149.236,robert.marieclaude@sympatico.ca,13719612,000000120706278,3,3,nous avons eu de la difficulté à nous comprendre à cause dela langue mais on y est parvenu finalement,4
275520,25-OCT-11,20-OCT-11,Lorraine,,en,67.68.70.73,murij@sympatico.ca,13703806,000000120687622,3,3,Language issues,4
275521,25-OCT-11,24-OCT-11,Chantal,,en,174.89.54.84,keirmacmillan@sympatico.ca,13741116,000000120759969,5,5,Nothing to add - thanks.,4
275522,25-OCT-11,24-OCT-11,Douglas,,en,76.68.55.77,peg.vandermeer@sympatico.ca,13743680,000000120757333,3,3,Told me earlier that you were overcharging me $30/month for the last 10 years and offered me more than a $60 refund.,1
275523,25-OCT-11,24-OCT-11,Alun,,en,69.158.132.117,fgarf05@sympatico.ca,13738930,000000120765157,5,5,Lower and lower prices always a good thing,5
275524,25-OCT-11,21-OCT-11,Jacqueline,,en,70.26.54.114,lisa.hammer@sympatico.ca,13716116,000000120702387,5,5,Nothing!  Glad to be speaking to a Canadian!,5
275525,25-OCT-11,24-OCT-11,Mohamed,,fr,199.22.57.2,michelr1100s@sympatico.ca,13742734,000000120757419,4,4,,4
275526,25-OCT-11,24-OCT-11,Prem,,en,174.95.153.44,vancer@bell.net,13746098,000000120763630,4,4,Bring back Sun News Network,5
275527,26-OCT-11,24-OCT-11,Taha,,fr,76.68.136.101,marc.hamelin@sympatico.ca,13742096,000000120763390,5,5,"Mes réponse a ce sondage sont seulment pour le service internet, car pour la Téléphonie je suis encore indécie suite a tous mes troubles avec mon changement d'addresse.",5
275943,25-OCT-11,24-OCT-11,Jewelle,,en,184.94.21.43,grahamRAIBER_92@sympatico.ca,13739510,000000120767310,4,4,Offer the most cost effective solution first not have the customer squeeze information out of CSR,4
275944,25-OCT-11,24-OCT-11,Kevin,,en,70.27.40.38,ap.baker@sympatico.ca,13736278,000000120762103,5,4,,3
275945,25-OCT-11,19-OCT-11,Serina,,en,67.71.143.85,bertreynolds@sympatico.ca,13680090,000000120661916,2,1,,3
275946,25-OCT-11,20-OCT-11,Dinesh,,en,67.71.143.85,bertreynolds@sympatico.ca,13680092,000000120674216,2,1,,3
275947,25-OCT-11,24-OCT-11,Karingula,,en,65.92.116.115,adrianafurlan@sympatico.ca,13735796,000000120765705,5,5,,5
275948,25-OCT-11,24-OCT-11,Rey Ivan,,en,70.49.73.66,perkalscott@sympatico.ca,13743698,000000120772222,5,5,Not have charged the 75 dollars to begin with,5
275949,25-OCT-11,17-OCT-11,Tyrone,,en,184.146.144.4,billnbev@sympatico.ca,13649366,000000120608011,2,1,,3
275950,25-OCT-11,04-OCT-11,Jose,,en,65.93.116.105,vmiller-power@sympatico.ca,13512056,000000120341984,5,5,"I had to arrange 3 install dates and this was very frustrating. My service that I arranged to be cancelled at my home was not done and the billing was a nightmare.
Rob MacMillan, and Sophie at Maisonville were the saving grace for me staying with Bell. My installation man was also fabulous. These people represented how BELL used to be. Totally customer driven. When you consider changing anything in the future these people are outstanding, knowledgeble and making sure what I ordered happened. They deserve recognition besides my verbalized gratitude 
When arranging things your phone representatives 
could not resolve the issues and I was on the phone for 1.75 hours the first time and a 1 hours event with your staff faciliting the corrections that were needed. In this day and age when things can be instantaneous it was lacking. Your people saved the day keeping me as a customer.
Valerie Miller-Power",
275951,25-OCT-11,24-OCT-11,Sarah,,fr,174.92.176.224,ajc0@sympatico.ca,13735852,000000120771679,5,5,tout s'est bien déroulé,5
275952,25-OCT-11,24-OCT-11,Vikram,,en,65.95.186.233,moncrieffe@sympatico.ca,13742934,000000120759740,5,4,,5
275953,25-OCT-11,24-OCT-11,Kyle,,en,184.144.31.109,mimi50@sympatico.ca,13742788,000000120771942,4,4,,4
275954,25-OCT-11,24-OCT-11,Josue,,en,76.67.110.142,dianneveilleux@sympatico.ca,13738310,000000120764166,5,5,I received an excellent service.,5
275955,25-OCT-11,11-OCT-11,Mouna,,fr,70.53.142.32,girouxjoanne@sympatico.ca,13578506,000000120478374,5,5,,5
275956,25-OCT-11,24-OCT-11,Deo,,fr,69.158.68.220,jean.pierre.boileau@sympatico.ca,13740388,000000120761321,3,4,Ne pas garder le client en attente durant 5 minutes et plus !,3
275957,25-OCT-11,24-OCT-11,Nancy,,en,76.69.52.155,eandm.hein@sympatico.ca,13738586,000000120757822,4,4,,4
275958,25-OCT-11,20-OCT-11,Huu,,fr,64.229.128.29,ahmed.yahi@bell.net,13694284,000000120679819,4,4,"la facturation . il m y a des grandes variations autre une facture et une autre sans changement de services.
mauvaidse conrdination entre vos different service. ",3
275959,25-OCT-11,21-OCT-11,Daniel,,en,184.145.21.121,marco.orsini@sympatico.ca,13716802,000000120725032,5,5,,5
275960,25-OCT-11,24-OCT-11,Mahesh,,en,174.89.242.128,criada5284@sympatico.ca,13737748,000000120784068,5,5,,5
275961,25-OCT-11,24-OCT-11,Ali,,fr,74.15.201.228,jmdarveau@sympatico.ca,13740612,000000120761423,2,2,"Lorsque j'ai téléphoné le 14 septembre pour passer du service internet de PERFORMANCE à Essentiel Plus, on m'a dit que l'on me laisserait le même service, mais qu'on appliquerait le tarif de l'Essentiel plus.  
Or, après quelques appels, je ne réussi toujours pas à avoir ce que je veux.  On me met un système FIBE avec un tarif de presque 50$ par mois et on me donne une réduction de 15$ pour 8 mois...  Ce n'est pas ce que je veux.  Je regarde actuellement auprès des autres fournisseurs.",2
275962,25-OCT-11,24-OCT-11,Padmanaban,,en,70.30.87.214,nord@sympatico.ca,13743352,000000120783689,5,5,"I can't state anything more; there's nothing to improve.",5
275963,25-OCT-11,24-OCT-11,Mohamed Sabry,,fr,184.145.218.183,biggus@sympatico.ca,13736768,000000120759573,4,4,,4
275964,25-OCT-11,23-OCT-11,Jessica,,en,70.30.8.102,yvetteharris@sympatico.ca,13735294,000000120750950,4,4,Understanding what the problem was initially and letting us know what really happened.,5
275965,25-OCT-11,16-OCT-11,Ashwini,,en,69.157.104.96,l_stone@sympatico.ca,13643764,000000120591130,1,1,"SOLVED PROBLEM QUICKER THAN FIVE DAYS, TRANSFERED ME TO A REP WHO SPOKE BETTER ENGLISH WHEN I ASKED THREE TIMES (IE A CANADIAN), FIX YOUR PAPER WORK SO YOU DON'T DISCONNECT PEOPLES SERVICES WEEKS EARLY, WHEN A CUSTOMER OF OVER 20 YEARS OF CONSTANT SERVICE (2 CELLS, LAND PHONE AND INTERNET AND SOON DISH) ASKS TO SPEEK TO A SUPERVISOR DON'T GIVE THEM A HARD TIME JUST TRANSFER THEM. 5 DAYS PLUS IS TOO LONG A TIME FOR YOU TO SOLVE A PROBLEM. THREE TIME I WAS TOLD A TEST WOULD BE DONE AND A RETURN CALL WOULD BE GIVEN. DON'T TAKE A NUMBER IF YOU DO NOT INTEND TO CALL. I CALLED THE ADMINISTRATIVE OFFICE TWICE. I WAS PUT ON HOLD THINKING I WOULD BE TALKING TO A SUPERVISOR ONLY TO BE PUT SENT BACK TO TECK SUPPORT. 25 MINUTES ON A PHONE AND I HAVE TO CALL ADMIN OFFICE BACK TO TRY A COMPLAINT . AT THIS POINT I DECIDED I WILL BE FILING A COMPLAINT WITH CRTC MY NUMBER IS 905-563-7633. CHECK OUT THE PHONE CALLS TO YOUR SUPPORT STAFF AND THERE RECORDS AS TO HOW THE PROBLEM WAS FINALLY SOLVED. MY SON HAD EXAMS LAST WEEK AND NEEDED THE COMPUTER. HE HAD TO GO ELSEWHERE. TO HAVE SOMEONE TELL ME THAT AT 11:15 THE SERVICE WOULD BE UP AND RUNNING IS BULLSHIT I KNOW THEY WOULD NOT HAVE INFORMATION THAT PRECISE",1
275966,25-OCT-11,24-OCT-11,Timothy,,en,70.29.19.73,dspirou@sympatico.ca,13738532,000000120760301,5,5,,5
275967,25-OCT-11,24-OCT-11,Oliver,,en,184.147.228.214,vladimir.andjelkovic@sympatico.ca,13746202,000000120784373,4,4,,5
275968,25-OCT-11,22-OCT-11,Prego Junior,,en,174.88.91.251,hazelfarmayrshires@sympatico.ca,13724572,000000120740865,5,5,,5
275969,25-OCT-11,20-OCT-11,Mustapha,,fr,69.159.135.54,emymaude@sympatico.ca,13698022,000000120698172,5,5,uniquement le temp d attente *avant* de parler a un conseiller,5
275970,25-OCT-11,14-OCT-11,Haykel,,fr,67.68.250.172,n.st-george@sympatico.ca,13625091,000000120559635,5,5,rien,5
275971,26-OCT-11,24-OCT-11,Jamila,,fr,65.92.38.38,99bebert@sympatico.ca,13735380,000000120768541,4,5,,5
275972,27-OCT-11,26-OCT-11,Christine,,en,184.146.170.144,jeanne13@sympatico.ca,13768648,000000120822463,5,5,nothing Christine was extremely helpful,5
275973,27-OCT-11,26-OCT-11,Alex,,en,70.50.216.3,aedeboer@sympatico.ca,13762740,000000120814089,5,5,,5
275974,27-OCT-11,25-OCT-11,Paul,,en,67.70.30.242,margotdixon@sympatico.ca,13756050,000000120804536,4,,I am still not sure about my password and will contact you.  It's not Paul fault - he was very careful about identifying me and then dealt with my computer setup man.,5
275975,27-OCT-11,26-OCT-11,Joel,,en,70.29.125.250,gregg.mercer@sympatico.ca,13767580,000000120812410,5,5,,5
275976,27-OCT-11,26-OCT-11,Zulfiquar,,en,69.157.45.105,sharkstark@sympatico.ca,13774808,000000120832202,5,5,answered the telephone quicker i.e. get to the technical advisor faster,5
276462,25-OCT-11,24-OCT-11,Srinivasan,,en,67.71.4.30,phillip.ingersoll@sympatico.ca,13743778,000000120761393,5,5,Srini was the second tech. that I talked to after the unpleasant encounter with Seshadri ref. 120761393. Srini was very patient and understanding of my problem. He took over my PC and resolved my particular concerns. He even called me back to ensure everything was working ok. He is to be commended.,5
276463,25-OCT-11,24-OCT-11,Saifuddin,,en,67.71.143.85,bertreynolds@sympatico.ca,13736696,000000120757690,5,5,"Saifuddin resolved a problem I had about getting into the web site sympatico.ca a task that three other of your representatives could not resolve. He changed the way I could access this site, and it now works good. Why couldn't the other three have done the same? He's a smart man. THANK HIM.
",5
276464,25-OCT-11,21-OCT-11,Brenda,,en,76.64.126.161,peter159@sympatico.ca,13718745,000000120713868,5,5,nothing,5
276465,25-OCT-11,19-OCT-11,Mohamed,,fr,174.92.172.192,lisedesj@sympatico.ca,13687032,000000120667635,4,4,,4
276466,25-OCT-11,18-OCT-11,Danielle,,en,64.231.84.234,wheezee@sympatico.ca,13678078,000000120626790,4,4,,3
276467,25-OCT-11,24-OCT-11,Bumi,,en,69.158.48.41,dchiu9@sympatico.ca,13738054,000000120772183,3,3,Billing is not accurate. This is the 5th time I called regarding the e-billing inaccuracy.,3
276468,25-OCT-11,24-OCT-11,Manoranjith,,en,174.88.18.95,jandkmills@sympatico.ca,13740242,000000120755033,4,5,,5
276469,25-OCT-11,24-OCT-11,Sayeeduddin,,en,65.92.151.91,diane.hamlin036@sympatico.ca,13738274,000000120772181,5,5,Not a thing,5
276470,25-OCT-11,24-OCT-11,Mehdi,,fr,70.29.216.237,denislagace@sympatico.ca,13738158,000000120765319,3,1,"Corriger le problème, je n'avais plus accès à mon courriel et le technicien a du référer le problème à un tier.",4
276471,25-OCT-11,24-OCT-11,Deo,,en,65.92.215.6,rjedwards@sympatico.ca,13744384,000000120771079,4,4,,4
276472,25-OCT-11,24-OCT-11,Prem,,en,174.95.45.51,iva.keatt@sympatico.ca,13740046,000000120768726,4,4,,4
276473,25-OCT-11,23-OCT-11,Hector,,en,184.148.124.184,bmcroberts@sympatico.ca,13729150,000000120752869,5,5,"In August 2010, provided me with a modem that would last longer",5
276474,25-OCT-11,24-OCT-11,Melanie,,en,74.15.81.132,wmmyers@sympatico.ca,13746416,000000120764644,4,4,,4
276475,25-OCT-11,20-OCT-11,Hajer,,fr,67.68.104.236,dnimo@sympatico.ca,13697530,000000120692588,5,5,obligé de communiquer à trois reprises pour le même problème,4
276476,25-OCT-11,24-OCT-11,Pamela,,en,64.231.12.175,cryan16@bell.net,13737764,000000120763686,5,5,,4
276477,25-OCT-11,24-OCT-11,Pavan,,en,174.88.149.137,jpwicks@sympatico.ca,13740858,000000120756321,5,5,,5
276478,25-OCT-11,23-OCT-11,Houcem,,fr,184.144.141.236,lou.clau@sympatico.ca,13732360,000000120746088,5,5,Rien.,4
276479,25-OCT-11,20-OCT-11,Manoj,,en,64.229.66.248,herb.kroh@sympatico.ca,13699566,000000120697627,5,5,nothing,5
276480,25-OCT-11,24-OCT-11,Denice,,en,174.89.212.228,roberto.materassi@sympatico.ca,13744496,000000120761764,5,5,Nothing. I have called Bell in the past concerning my internet service and this time it was the best service I have ever received from Bell.,5
276481,25-OCT-11,24-OCT-11,Diego,,en,50.101.143.114,randpreyenga@bell.net,13744094,000000120769653,5,5,"Not one thing.
Everything worked out quickly, properly and politely.",5
276482,25-OCT-11,21-OCT-11,Kota,,en,69.157.44.155,tosas@sympatico.ca,13721471,000000120723352,5,5,,5
276483,25-OCT-11,24-OCT-11,Temsu,,en,184.147.65.132,Phil_Yee@bell.net,13735560,000000120755517,4,4,,4
276484,25-OCT-11,24-OCT-11,Ali,,en,70.50.203.136,rbtuffordconserv@sympatico.ca,13744184,000000120766272,4,3,You did all that you could. My problem was hard ware.,4
276485,25-OCT-11,24-OCT-11,Michael,,en,70.29.233.219,tim_46@sympatico.ca,13745846,000000120764635,1,2,would of helped to be able to hear the guy from India on the phone.,2
276486,25-OCT-11,23-OCT-11,Julio,,en,76.70.41.111,shawnsclipart@sympatico.ca,13734386,000000120746132,4,1,You're service was perfectly fine. The Bell service repairman did not fix the problem at all.,1
276487,25-OCT-11,24-OCT-11,Karen,,en,76.70.84.50,itomasi@sympatico.ca,13740042,000000120761354,4,4,,5
276488,25-OCT-11,24-OCT-11,Aquiles,,en,74.15.2.108,ghidvegi@sympatico.ca,13739334,000000120783930,5,4,"it was good
",5
276489,26-OCT-11,12-OCT-11,Mejid,,fr,174.95.1.234,jacquesprevost_1@sympatico.ca,13595080,000000120490316,5,,"Je doit recevoir un nouveau modem la semaine suivant notre entretien, je n ai rien recu encore a ce jour",3
276490,26-OCT-11,22-OCT-11,Marouen,,fr,174.93.220.90,bellerose2@sympatico.ca,13722974,000000120736606,2,1,proposer une solution au lieu juste dire ca ne se fait pas.,2
276491,26-OCT-11,25-OCT-11,Lila,,en,64.231.199.8,brenb@sympatico.ca,13748686,000000120795334,4,3,Make access to human beings easier.  Change your automated answering system so that one does not have to waste time in trying to figure out how to actually speak to someone.  The system is obviously set up to deter customers from actually speaking to someone.,4
276492,26-OCT-11,25-OCT-11,Vincent,,en,70.50.191.216,harmony.rd@sympatico.ca,13752448,000000120784948,5,5,The connection was not as clear as it could have been.  But it was not difficult for the tech person to repeat his statements till I comprehended what he said.  He was patient with my inability to hear.,5
276493,26-OCT-11,24-OCT-11,Jason,,en,174.88.6.47,klmayer@bell.net,13741238,000000120755496,4,4,,5
276494,26-OCT-11,25-OCT-11,Ayesha,,en,216.209.110.29,cfbourdon@sympatico.ca,13749213,000000120789227,4,5,The person could hae talked slower,5
276495,26-OCT-11,25-OCT-11,John,,en,184.147.123.167,thesteeds@sympatico.ca,13761076,000000120797354,1,1,fixed issue,1
276496,26-OCT-11,25-OCT-11,Grace,,en,174.93.35.214,pbrisley@sympatico.ca,13758180,000000120786407,5,5,,5
276497,26-OCT-11,25-OCT-11,Cindy,,en,65.93.149.249,STUMPF1@sympatico.ca,13746990,000000120797731,4,4,,4
276498,26-OCT-11,25-OCT-11,Rabeb,,fr,70.53.145.58,syleduc007@sympatico.ca,13760740,000000120788556,2,2,il n'était pas en mesure de me dire ce qu'était le frais unique de modem facturée!!,4
276499,26-OCT-11,25-OCT-11,Roy,,en,70.54.112.146,bydevaat@sympatico.ca,13748864,000000120791270,5,5,,5
276500,26-OCT-11,25-OCT-11,Christine,,en,76.71.54.119,maca@sympatico.ca,13755798,000000120790949,5,4,nothing,3
276501,26-OCT-11,25-OCT-11,Isaac,,en,129.42.208.182,martin.perl@sympatico.ca,13756286,000000120811281,5,5,fix recurring problems instead of resolving each time - my DSL service regularly goes down when we have a heavy rain. In this case the problem was with my PC but it was triggered by network,4
276502,26-OCT-11,25-OCT-11,Nancy,,en,70.49.72.165,smbishara@sympatico.ca,13760296,000000120803207,1,1,some one that know what he is doing,1
276503,27-OCT-11,26-OCT-11,Patrick,,fr,74.15.230.118,f.jolicoeur@sympatico.ca,13766626,000000120819164,5,5,"Tout , mais tout était Parfait

Monsieur Patrik a été extraordinairede compétence d'esprit du service à la clientèle. Patient, attentifet surtout parlant la même langue et le même accen que nous .
Dieu délivrez nous de la Tunésie.",5
276504,27-OCT-11,26-OCT-11,Kevin,,en,74.15.252.98,tkmacd@sympatico.ca,13775870,000000120812876,4,2,I am still having a problem with the internet connection.,4
275022,27-OCT-11,26-OCT-11,Sinu,,en,70.27.16.77,don.galvin@sympatico.ca,13765912,000000120837310,5,5,,5
275023,27-OCT-11,26-OCT-11,Gilberto Jose,,en,184.147.125.227,ehalpin@sympatico.ca,13766292,000000120837055,5,5,N/a,4
275024,27-OCT-11,25-OCT-11,Jason,,en,70.31.113.229,jaylor@bell.net,13753274,000000120810187,4,,"Haven't heard from the recipient of my email as yet, so am not sure if problem is solved, but Jason's help was great....instructions & comments were clear & precise.",5
275025,27-OCT-11,26-OCT-11,Mohamed,,fr,70.30.241.11,juniorlanglois@sympatico.ca,13769452,000000120821730,5,5,"Améliorer votre anti-virus.Je veux dire que les mises à jour sont trop longues et trop fréquentes,ce qui retarde le PC dans ses exécutions.",2
275026,27-OCT-11,21-OCT-11,Tarek,,fr,76.67.145.109,judecloutier@bell.net,13715154,000000120711929,1,1,C'est toujours le même problème. Je suis incapable de parler à un conseiller qui parle et qui comprend bien le français. Peut-on parler à des québécois francophones? Est-il préférable de choisir une compagnie qui assure un service à la clientèle dans un français adéquat?,1
275027,27-OCT-11,26-OCT-11,Achref,,fr,70.26.221.33,gillesferland7@sympatico.ca,13767338,000000120835673,4,4,,5
275028,27-OCT-11,26-OCT-11,Daniel,,en,64.231.96.198,damac1@sympatico.ca,13765204,000000120828136,2,2,Provide tech support reps who can speek understandable English!,3
275029,27-OCT-11,26-OCT-11,Cath,,en,70.51.171.117,c.kratel@sympatico.ca,13764246,000000120834725,4,4,,5
275030,27-OCT-11,21-OCT-11,Marc,,fr,65.94.252.61,lucie.roy_genereux@sympatico.ca,13716442,000000120706550,5,5,"Marc m'a donnée un excellent service.Je le remercie beaucoup.
Par contre le soir avant j'ai dû apler le soutien technique vers 18:35 j`ai attendue 40 minutes & personne m'a répondue j'ai raccrochée.Après les heures de bureau le service est beaucoup moins rapide je veux dire pour parler à un agent.L'attente est très longue ce n`est pas normal.   ",5
275031,27-OCT-11,26-OCT-11,Cecilia,,en,76.69.52.110,p.manning@sympatico.ca,13772858,000000120816745,4,5,"It would be nice to hear a real voice when  a call is made. i am very tired of listening to voice prompts and by the time I get a real person, I am already annoyed.",4
275032,27-OCT-11,26-OCT-11,Maher,,fr,184.146.248.18,rachelpedneault@bell.net,13773470,000000120830385,5,5,,5
275033,27-OCT-11,26-OCT-11,Martina,,en,69.158.142.75,robert.sexsmith@sympatico.ca,13774010,000000120829977,4,3,Lot of issues but had reffer to someone else that has not contacted me yet,4
275034,27-OCT-11,26-OCT-11,Hal,,en,70.30.84.235,chris.mcpherson@sympatico.ca,13764696,000000120832390,5,5,nothing every thing just fine service with a smile.,5
275035,27-OCT-11,20-OCT-11,Dheeraj,,en,174.88.84.7,donna.adrian@sympatico.ca,13697588,000000120696140,2,2,"The technician could not resolve the problem, and told me that a supervisor would call to help me. A week later, I phoned - to discover that a new password had been sent to me for my sympatico e-mail account  at my sympatico address. However - I could not open my e-mail account, because my old password was not valid, so I could not get to my e-mail to find that a new password had been sent - to my sympatico address. Today, a technician took over my computer, discovered the newly issued password, and in about 20 minutes had me operational again. A phone call to me, with the password given, would have prevented a week of frustration. ",3
275036,27-OCT-11,25-OCT-11,Brahim,,fr,67.68.91.53,gaucler@sympatico.ca,13751756,000000120803313,3,4,Livrer le racordement qui était la cause du probleme dès le lendemain de mon appel au lieu de deux jours.,4
275037,27-OCT-11,25-OCT-11,Khaled,,fr,74.14.185.62,maria.anelli007@sympatico.ca,13756054,000000120797254,,,"M.DiNardo, Bell veut notre opinion?  Et bien voici:   au lieu de générer des sondages(bidons) à chaque fois qu'on fait appel au service à la clientèle, que Bell s'assure que son service internet fonctionne sans interruption; que ces techniciens se présentent à l'heure convenue; de régler les problèmes dès le premier appel; de rappeler les clients lorsque la communication se coupe lorsqu'un de ceux vous appelle au lieu que ce dernier doive réexpliquer pour la enième fois à une enième le même baratin!
En souhaitant que vous lisiez les commentaires et non qu'ils soient classés dans la filière treize! J'ai répondu aux questions 1-2-4,sinon je ne pouvais envoyer le commentaire.",
275038,27-OCT-11,26-OCT-11,Marco,,fr,70.26.180.137,latinov@bell.net,13770124,000000120825954,1,4,"The man by name Marco has helped to make
our e-mail works. But today it doesn't
work again. We are frustrated because it
is the second time in a week that is 
hapening.Sorry, I am not able to write in French.",2
275039,27-OCT-11,26-OCT-11,Elyes,,fr,70.51.176.237,louisetrommer@sympatico.ca,13770634,000000120814052,4,5,"Le préposé était gentil mais j'aurais pû me passer de son ""ma chère madame"" tout au long de la conversation. Il voulait bien parler mais ça faisait un peu condescendant.",5
275040,27-OCT-11,26-OCT-11,Sam,,en,70.27.48.206,bettercard@sympatico.ca,13763820,000000120829264,1,1,"Wanted to speak to  Canadian representative in Canada, they refused and hung up",2
275041,27-OCT-11,25-OCT-11,Steph,,en,76.64.192.45,kgaiger@bell.net,13754580,000000120791301,4,4,The representative had an accent that was difficult to understand occasionally.,5
275042,27-OCT-11,20-OCT-11,Kumar,,en,76.67.94.29,straka2@sympatico.ca,13706946,000000120680932,1,1,,2
275043,27-OCT-11,25-OCT-11,Basho,,fr,76.69.186.203,jclaudius@bell.net,13753354,000000120793226,5,5,,5
275044,27-OCT-11,25-OCT-11,Ashwini,,en,76.68.22.13,dinorav@sympatico.ca,13750420,000000120797207,4,4,no comment,5
275045,27-OCT-11,25-OCT-11,Ameer,,en,174.92.85.21,mkenright@sympatico.ca,13756994,000000120805326,4,4,"I was happy to receive the replacement power cord for the modem on the 27th.  The 3 to 5 days mentioned by your representative is excessive for the problem I had.  Replacement of the cord/ modem should be speedy, as it was.",4
275046,27-OCT-11,26-OCT-11,Hajer,,fr,74.12.216.151,gbelanger002@sympatico.ca,13767130,000000120823931,5,5,,5
275047,27-OCT-11,26-OCT-11,Abdulkarim,,en,184.147.225.81,zpaniewicz@sympatico.ca,13776774,000000120817318,5,5,,5
275048,27-OCT-11,24-OCT-11,Eliena,,en,64.231.97.125,abows@sympatico.ca,13735726,000000120761107,5,5,Eilena was very helpful. I can not think of anything she could have done to improve my recent experience.,5
275049,27-OCT-11,26-OCT-11,Stephanie,,fr,74.12.170.54,mebarki@bell.net,13771580,000000120823956,1,1,me donner plus de détails a ma requete,1
275050,25-OCT-11,24-OCT-11,David,,en,76.69.38.12,opal958@sympatico.ca,13743458,000000120784241,4,4,,4
275051,25-OCT-11,20-OCT-11,Umesh,,en,74.12.46.211,taylorreporting@sympatico.ca,13707210,000000120676170,4,1,Umesh said I would have a new moden delivered by Saturday - today is Tuesday and still no modem.  My internet service has been sporadic today.,1
275052,25-OCT-11,18-OCT-11,Joshua,,en,184.145.81.44,hmurata@sympatico.ca,13669503,000000120627771,4,4,,5
275053,25-OCT-11,24-OCT-11,Lamya,,en,184.146.71.74,swylie76@bell.net,13745570,000000120772105,3,3,I was on hold for 25 minutes,2
275528,28-OCT-11,27-OCT-11,Gautham,,en,70.26.28.56,zmarko@bell.net,13790384,000000120838137,5,5,,5
275529,28-OCT-11,27-OCT-11,Ronald,,en,70.53.58.19,themadhouse1@sympatico.ca,13789458,000000120843028,5,5,"have more reps like Ronald.  He was absolutely wonderful, knowledgeable and I never felt that he could not solve the problem",5
275530,28-OCT-11,27-OCT-11,Erick,,fr,74.15.230.24,dan.abitbol@sympatico.ca,13779570,000000120856126,1,1,"Il a fallu me transferer a 5 diffrentes personnes pour trouver celui/celle qui pouvait m'aider avec une question reltivement simple . De plus ceux qui m'ont répondu étaient incompétents et ne connaissaient pas bien leur travail . De plus , il faut que je reste sans internet pendant 48 heures quand cela n'était pas nécessaire !!",2
275531,28-OCT-11,27-OCT-11,David,,en,99.248.219.113,bschruder@sympatico.ca,13778634,000000120846728,5,5,Nothing on the subject phone call but there were 20 other calls with Bell employees where the level of service was absolutely BRUTAL.I am available anytime to discuss.,
275532,28-OCT-11,27-OCT-11,Katelyn,,en,174.92.109.48,s_a_kreider@sympatico.ca,13788152,000000120845875,4,4,A clearer and faster resolution.,3
275533,28-OCT-11,27-OCT-11,Brianna,,en,69.156.91.152,gary.arnold2@sympatico.ca,13781288,000000120850907,5,5,Less wait time to speak to a representative,5
275534,28-OCT-11,27-OCT-11,Andy,,en,174.91.120.42,cmlamont@sympatico.ca,13779268,000000120850410,5,5,"Everything was fine, rep was very polite and business like. Eager to please. Andy did a good job!",5
275535,28-OCT-11,27-OCT-11,Vijaya,,en,69.156.211.51,noso@sympatico.ca,13786439,000000120861391,3,1,Restored my internet service. It has been down since Oct. 27 @21:30. I contacted Bell again this morning the work-around provided also failed to restore service. The reason given was that a server was still down. A server down for 9 or more hours is not acceptable by my standards.,3
275536,28-OCT-11,27-OCT-11,Cath,,en,184.147.202.55,sue.gilmore@sympatico.ca,13789060,000000120859385,2,2,"was on hold for over 20 minutes, finally connected to someone with a difficult to understand accent,  line was cut off due to ""technical difficulties""  started again, on hold for over 20 minutes.   person that answered attempted to assist me.  on hold again.  finally we decided that bell would call me next morning & someone would then answer my question.
i am going to get rid of my land line (bell) & just use my cell phone, now with rogers.   trying to decide which company to use for new cell phones.   SPOKE WITH JERRY (RM455)   IF ALL BELL EMPLOYEES WERE LIKE HIM I WOULD NEVER EVEN CONSIDER ANOTHER COMPANY.  HE IS IN CANADA & SPEAKS ENGLISH.  KNOWS THE PRODUCTS HE IS SELLING &  VERY HELPFUL.  IF I STAY WITH BELL HE IS THE MAIN REASON.   hopefully someone will really call back today.  just hoping i can understand them & the call is coming from within Canada.",1
275537,28-OCT-11,27-OCT-11,Arjuman,,en,174.91.124.46,davidengell@sympatico.ca,13779746,000000120856726,3,2,"I don't believe the ""technical"" person I spoke with had any more knowledge than I do.

Please base some of your technical advisors in Canada, so that at the very least there is no communication difficulty when customers are trying to sort through sometimes complex technical issues. ",2
275538,28-OCT-11,27-OCT-11,Hemavathi,,en,174.89.159.219,doncameron@sympatico.ca,13780208,000000120838911,5,5,"nothing, she was highly professional, polite and skilled",3
275539,28-OCT-11,26-OCT-11,Lilian,,en,174.93.39.191,amartello1@sympatico.ca,13763038,000000120815914,5,5,Nothing more,5
275540,28-OCT-11,27-OCT-11,Michelle,,en,184.151.63.248,trevenna2009@bell.net,13789682,000000120838815,5,5,,4
275541,28-OCT-11,27-OCT-11,Mohamed,,fr,184.145.155.180,andgamache@sympatico.ca,13777602,000000120855350,3,3,"J'attend le prochain compte et tout 
sera pour le mieux j'espère....Un de vos
vieux clients Merci.Andg.",4
275542,28-OCT-11,27-OCT-11,Gerard,,en,174.92.109.239,ccmadely@bell.net,13778914,000000120843462,5,4,,5
275543,28-OCT-11,27-OCT-11,Oscar Ernesto,,en,38.108.87.20,s.sobolewski@sympatico.ca,13788142,000000120856279,5,5,,5
275544,28-OCT-11,27-OCT-11,Nicholas,,en,74.14.63.118,suzanne.barkley@sympatico.ca,13789160,000000120851474,5,5,"Nick was excellent, nothing to improve.
AND, he speaks English without an accent.",5
275545,28-OCT-11,27-OCT-11,Diddharth,,en,65.95.188.97,dkvstephens@sympatico.ca,13780094,000000120849713,5,5,,5
275546,28-OCT-11,27-OCT-11,Anis,,fr,70.48.25.140,mic.jeans@sympatico.ca,13785550,000000120848383,4,4,Créer un système qui permettrait aux abonnés de plus de 10 ans de bénéficier de prix spéciaux afin de les remercier de leur fidèlité.(programme de fidélisation) Seul les nouveaux abonnés profitent de spéciaux.,3
275547,28-OCT-11,23-OCT-11,Mohamed Ali,,fr,67.68.114.104,roch.trottier@sympatico.ca,13734010,000000120745317,5,5,rien de mieux,5
275548,28-OCT-11,27-OCT-11,Oscar Ernesto,,en,70.54.133.93,hatanaka@sympatico.ca,13781966,000000120850303,4,4,,4
275549,28-OCT-11,27-OCT-11,Hssen,,fr,70.24.232.100,francelevesque@sympatico.ca,13781060,000000120850951,3,2,que tous vos répondants possèdent la même formation.,4
275550,28-OCT-11,27-OCT-11,Asra,,en,74.15.136.95,v.esposito@sympatico.ca,13789796,000000120849218,5,5,Everything was great! It was quick and easy. It couldn't have been any better,5
275551,28-OCT-11,27-OCT-11,Malek,,fr,70.24.232.100,francelevesque@sympatico.ca,13781062,000000120851842,5,5,,5
275552,28-OCT-11,27-OCT-11,Nandhini,,en,199.243.245.114,sid.chris@sympatico.ca,13788680,000000120842040,1,1,Listen to what I had to say,2
275553,28-OCT-11,26-OCT-11,Jamel,,fr,70.29.202.196,leo.desjardins@bell.net,13770294,000000120836066,5,,Envoyer un courriel `a une adresse courriel que je vous aurais fournie quand mon ordi etait sous votre controle.Ce matin je serais certain que Ca fonctionne.Je vais tenter d`envoyer    un courriel tantot. Si ca fonctionne je serai entierement satisfait du travail de Jamel. Merci,5
275554,28-OCT-11,27-OCT-11,Kira,,en,69.156.158.38,jjwish@sympatico.ca,13782934,000000120848396,5,4,"I should have had to make the call if Bell's records were up dated in a timely matter. Seems one hand is not telling the other what is happening in a timely manner. Thanks. 
Kira was very helpful. 
John",5
275555,28-OCT-11,27-OCT-11,Jeremy,,en,207.164.79.45,jose.castro044@sympatico.ca,13783230,000000120857492,4,5,,5
275556,28-OCT-11,27-OCT-11,Karim,,fr,74.12.246.84,rene-martin@bell.net,13787528,000000120840231,5,4,"Pour le modem portable turbo, 3G de download est nettement insuffisant à comparer avec Xplornet pour le même prix et même vitesse.",3
275557,28-OCT-11,27-OCT-11,Tarek,,fr,70.30.225.32,beaver2007@sympatico.ca,13778166,000000120850323,5,5,,5
275558,28-OCT-11,27-OCT-11,Mark,,en,70.26.102.170,bglesniak@sympatico.ca,13778296,000000120848930,4,4,"I was told my credit would be $49.63 but I was e-mailed that it is $43.92, why the difference?",5
275559,28-OCT-11,27-OCT-11,Ayesha,,en,70.29.1.140,kmwatkins@bell.net,13783767,000000120848960,5,5,,5
275560,28-OCT-11,27-OCT-11,Shakeel,,en,74.15.91.12,bababluma@sympatico.ca,13778016,000000120846154,5,5,not a thing - he was great,5
275561,28-OCT-11,27-OCT-11,Ruth,,en,184.144.239.254,bshouse@sympatico.ca,13778638,000000120848532,5,5,Nothing I can think of,5
275977,27-OCT-11,26-OCT-11,Leslie,,en,76.65.60.200,edenseal@sympatico.ca,13766230,000000120815054,1,1,,1
275978,27-OCT-11,26-OCT-11,Bilel,,fr,76.65.120.139,j-m.proulx@sympatico.ca,13768268,000000120834433,4,4,,4
275979,27-OCT-11,26-OCT-11,Mohamed,,fr,69.156.173.68,mario.devost@sympatico.ca,13771200,000000120818123,5,5,,5
275980,27-OCT-11,26-OCT-11,Farhana,,en,184.145.93.71,a.yhap@sympatico.ca,13762590,000000120833312,5,5,,5
275981,27-OCT-11,26-OCT-11,Hajer,,fr,184.145.190.24,boilygo1@bell.net,13764006,000000120822370,3,4,,5
275982,27-OCT-11,25-OCT-11,Wayne,,en,184.147.118.98,cgcurran@sympatico.ca,13749220,000000120806349,5,5,"nothing, everything was resolved and more.
",4
275983,27-OCT-11,25-OCT-11,Stephan,,en,64.231.62.52,jan.kerry@sympatico.ca,13753174,000000120808017,4,3,"This is not Stephan's fault:  I was forwarded to a supervisor to request a credit for the days I wasn't able to use the service.  I was put on hold for such a long time, I hung up.  Guess this is how you get away with dealing with credit requests. Let the customer wait, and wait, and wait...",2
275984,27-OCT-11,23-OCT-11,Mauricio,,en,74.12.25.7,zamperoni.family@sympatico.ca,13735316,000000120745803,1,1,"first...get the details right the first time. I had originally requested an install for my internet router for Wed Oct 26th 5-9pm. When I received the confimration the appointment was made for Wed 8am-12pm. I work an cannot afford to take time off for this. I then called to correct the appointment back to Oct 26 at 5-9pm and was told it was corrected and would receive a call before they arrived. No one showed up, received no call, no follow up and still do not have my internet router installed. I am going to have to call again and try to get another appointment. considering calling and just cancelling all my bell services instead......",1
275985,27-OCT-11,25-OCT-11,Habib,,fr,70.27.236.129,carol.mamarbachi@sympatico.ca,13749040,000000120809324,1,1,"J'ai rappelé le 27 octobre 2011 pour tenter de resoudre mon problème, mais le technician n'a pas pu. J'ai parlé avec un Chef, Robert Tremblay, et non seulement il était impoli,mais le problème n'est pas résolu. Un technician doit venir pour voir la problématique qui à mon avis pouvait être reglé en changeant le router. Je songe fortement à quitter Bell Sympatico pour Vidéotron.",1
275986,27-OCT-11,26-OCT-11,Edwin,,en,141.0.8.155,adalton@sympatico.ca,13762696,000000120827536,2,2,"At least twice when I have called Sympatico service, I have lost the use of my regular phone line -22 hours the first time and 30 min. the second.  I feel there is a direct correlation.  Sym could stop shutting off my phone. dD",1
275987,27-OCT-11,26-OCT-11,Ammar,,fr,69.156.200.236,sonia.gauthier100@sympatico.ca,13775120,000000120827524,5,5,"C,est parfait",5
275988,27-OCT-11,26-OCT-11,Ricardo,,en,174.88.49.213,phcarroll@sympatico.ca,13773172,000000120830224,5,5,Ricardo did a wonderful resolution to my problem,5
275989,27-OCT-11,25-OCT-11,Eka,,en,76.69.2.123,rem.tibaut@sympatico.ca,13758894,000000120806076,5,5,,5
275990,27-OCT-11,25-OCT-11,Andrea,,en,184.147.214.143,karl.buczkowski@sympatico.ca,13754394,000000120808691,2,2,"this was the 3rd or 4th person i spoke to regarding this issue.  i would think that rather than transferring your clients from a call centre in toronto to montreal to halifax to central america, the client is assigned a 'customer care agent' who stays on the line with the customer thru the entire process.

at the end of the day, the technician who came to the house as a result a call to your service department on October 27th knew exactly how to correct the problem.  

so at the end of the day all is well, i just have a few more gray hairs and a little less respect for Bell.",2
275991,27-OCT-11,26-OCT-11,Elizabeth,,en,174.91.62.23,peterdippolito@sympatico.ca,13773132,000000120833564,4,4,"to  many  voice mails  pressing  numbers
1  or 2 or  3....to  many  hoops
you can be on the phone forever",3
275992,27-OCT-11,17-OCT-11,Diedra,,en,174.91.90.232,sunnylongani@sympatico.ca,13661956,000000120607644,1,1,higher more efficient people,1
275993,27-OCT-11,25-OCT-11,Celina,,en,69.156.136.148,van.esch@sympatico.ca,13761502,000000120810625,4,5,"The only thing I had a concern with was that I was having problems with my e-mail and the rep activitate the online assistance tool then asked me to type my e-mail address and password in the message box.  I complied but after thought that it would have been better for her to give me back control so I could type my password myself to maintain the security.  As a result, I have had to change my password, one that I have had for many years.",5
275994,27-OCT-11,26-OCT-11,Abdulkarim,,en,70.26.78.138,daviesc@bell.net,13765442,000000120830520,2,2,Solved my problem!,2
275995,27-OCT-11,26-OCT-11,Mhamed Chekib,,fr,67.68.211.216,michelchevalier77@sympatico.ca,13771780,000000120835919,5,5,Tout a ete parafait,5
275996,27-OCT-11,23-OCT-11,Roy,,en,74.12.250.54,lyurick@sympatico.ca,13732456,000000120753191,5,4,,5
275997,27-OCT-11,26-OCT-11,Kamel,,fr,174.91.56.110,neovita@sympatico.ca,13772536,000000120828235,4,4,,4
275998,27-OCT-11,26-OCT-11,Houcine,,fr,184.146.247.212,lmbn@sympatico.ca,13770526,000000120829055,5,5,"respecter les engagement xx13766995     
      code  agent 1754413   MERCI//     ",4
275999,27-OCT-11,25-OCT-11,Franssesca,,en,70.51.114.49,d.ro_21@sympatico.ca,13749860,000000120809066,5,5,,4
276000,27-OCT-11,26-OCT-11,Ryan,,en,70.26.43.165,parsonss@sympatico.ca,13772926,000000120821904,5,5,,4
276001,27-OCT-11,26-OCT-11,Suresh,,en,174.89.174.104,shawnbl@sympatico.ca,13774828,000000120837732,4,4,Perhaps my techie could have been a teensy bit more patient.,4
276002,27-OCT-11,26-OCT-11,Mohammed,,en,67.70.87.148,amfont@sympatico.ca,13763062,000000120830916,5,5,"nothing, the rep was very helpful",5
276003,28-OCT-11,27-OCT-11,Maher,,en,70.26.56.42,nimelman@sympatico.ca,13786364,000000120847557,4,4,Initiate the call before the expiry of my current contract and make me a new offer  ,4
276004,27-OCT-11,26-OCT-11,Milo,,en,65.95.7.185,donaldfinigan@bell.net,13765920,000000120829528,5,5,"I was prompted to download Bell's security programme. Unfortunately, when I re-booted my computer it froze resulting in the loss of most of my information. I believe Bell is responsible for this. Why would Bell offer this programme to me when it  not part of my package. Milo was excellent in restoring use of my computer, unfortunately much was lost. I should never have switched to Bell. ",1
276005,27-OCT-11,26-OCT-11,Temsu,,en,70.26.20.142,ferguson43@sympatico.ca,13766748,000000120812161,4,4,Lower my bill I/m on disability,4
276006,27-OCT-11,26-OCT-11,Nadyn,,en,70.27.126.249,jouko905@sympatico.ca,13769270,000000120828292,5,5,,5
276007,27-OCT-11,26-OCT-11,Martine,,en,174.91.81.116,dina.di@sympatico.ca,13765808,000000120812930,1,2,"I found the representative to be cold. Would give short answers.  I felt I had to prompt her to respond. I must say, this is the first representative I have been disappointed with. The majority are very helpful and friendly. ",4
276008,27-OCT-11,25-OCT-11,Keith,,fr,184.145.255.235,michelinehjacob@bell.net,13756782,000000120810751,4,4,"Je ne sais pas.Je M,y connais tellement pas dans ce domaine!!!!!",2
276505,27-OCT-11,26-OCT-11,Grant,,en,74.198.164.243,sandynguyen@bell.net,13774548,000000120834717,5,5,"
transfer line to the right department more accurate to the client need . No more waisting time for both parties.",5
276506,27-OCT-11,26-OCT-11,Katherine,,en,174.95.6.68,gamcc@sympatico.ca,13767082,000000120817146,4,5,,4
276507,27-OCT-11,26-OCT-11,Shakeel,,en,67.68.210.111,jatoodee@sympatico.ca,13768516,000000120812170,5,5,Improve the Internet connection a bit sooner?,5
276508,27-OCT-11,26-OCT-11,Reshma,,en,76.64.97.239,alflin@sympatico.ca,13762934,000000120812432,5,4,The representative's English was at times hard to understand.,5
276509,27-OCT-11,26-OCT-11,Rym,,fr,184.144.156.103,fran.bourduas@sympatico.ca,13766856,000000120821479,5,1,"savoir quoi faire car j,ai passe 1 heure au téléphne et ce matin j,ai a nouveau 1328 email qui retombent dans ma boite!!!!",4
276510,27-OCT-11,25-OCT-11,Robert,,en,64.228.93.248,debmel@bell.net,13750196,000000120799499,5,5,,4
276511,27-OCT-11,26-OCT-11,Hanen,,fr,76.68.182.178,abed4@sympatico.ca,13762642,000000120812485,5,4,"j'ai tél. le 13/10/2011 pour signaler que mon modem ne fonctionne pas, après avoir passé 1/2 h  au tél on me dit que je vais recevoir un nouveau dans les 03 à 04 jours.
Hier le 26/10/2011 je retél. pour savoir pourquoi je n'ai rien reçu d'autant plus que mon fils qui est étudiant utilise internet pour ces recherches.
La conseillère me dit effectivement elle retrace mon appel, et s'excuse du retard mais qu'elle va m'envoyer un nouveau. ce que je déplore c'est que je paye mon service pour ces jours ci mais sans l'utiliser ******et je tiens à signaler que la conseillère (hanane) était très professionnelle         ",2
276512,27-OCT-11,26-OCT-11,Rene Jose,,en,70.27.102.191,rnorris@bell.net,13773970,000000120814517,4,4,Solved the problem completely.  He was attentive he listened which is unusual  when compared to other calls I made earlier in thevday,3
276513,27-OCT-11,26-OCT-11,Ramy,,fr,65.94.188.185,metal1000@bell.net,13771676,000000120822987,4,5,non,5
276514,27-OCT-11,26-OCT-11,Luis,,en,174.91.148.222,gloria2_32@sympatico.ca,13767446,000000120826539,5,4,The problem should have been resolved sooner.  The information from different technicians are inconsistent. I seem to be spending a lot more time on the phone and more frequently.,
276515,27-OCT-11,26-OCT-11,Vijay,,en,184.147.0.123,jynxed@sympatico.ca,13769496,000000120837678,5,5,,5
276516,27-OCT-11,25-OCT-11,Ingrid,,en,70.53.57.141,ajwarr@bell.net,13747364,000000120798016,5,5,,5
276517,27-OCT-11,08-OCT-11,Naveed,,en,174.95.202.19,calvin_wong@sympatico.ca,13552760,000000120425825,1,1,Promise from the royalty department does not pass to the internet department.   Plan changed but price is list.   I have to call in and spend 1/2 hour to correct that.  Luck I have the agent #.   Why did Bell have to make customer jump through hoops.   ,1
276518,27-OCT-11,21-OCT-11,Abderrahmane,,fr,184.144.177.230,gaetanl@sympatico.ca,13713024,000000120704047,4,5,,5
276519,27-OCT-11,26-OCT-11,Steve,,fr,184.151.127.241,ralix@sympatico.ca,13773522,000000120831779,2,2,J'ai du faire 2 appels pour le même problème et je dois attendre un technicien qui doit se rendre à mon domicile vendredi soir,2
276520,27-OCT-11,26-OCT-11,Inobel,,en,70.29.111.126,cargnello@sympatico.ca,13764328,000000120818885,4,4,,4
276521,27-OCT-11,26-OCT-11,Tine,,en,76.69.100.4,harry_ria@bell.net,13767764,000000120832785,5,5,do not change billin without talking to costumer,5
276522,27-OCT-11,26-OCT-11,Chantal,,en,70.26.67.53,anaysramos@sympatico.ca,13763112,000000120819525,5,5,N/A Everything was perfect!!!,5
276523,27-OCT-11,26-OCT-11,Ivette,,en,70.26.67.53,anaysramos@sympatico.ca,13763114,000000120814820,5,5,N/A Everything was perfect!!!!!!!,5
276524,27-OCT-11,26-OCT-11,Gerold,,en,70.29.72.52,jackwilkie@sympatico.ca,13768356,000000120813658,5,5,,2
276525,27-OCT-11,25-OCT-11,Basho,,fr,76.71.216.220,ronniedargy@bell.net,13759350,000000120788801,5,5,,5
276526,27-OCT-11,26-OCT-11,Elmer,,en,70.26.0.235,rmelancon@bell.net,13773952,000000120831135,1,2,get someone that speak the language.,2
276527,27-OCT-11,26-OCT-11,Georges,,fr,74.15.157.236,pierre.paul.parent@sympatico.ca,13773218,000000120812682,5,5,"J'ai communiqué  4 fois avec ce service le 24 octobre et sur deux de ces appels j'ai attendu au moins 30 minutes qu'un technicien me réponde sans résultat. J'ai réessayé le 25 et la réponse fut instantanée avec une promesse de visite d'un technicien en après midi le 26, ce qui fut fait et la perte de mon service téléphonique fut réparé.",4
276528,27-OCT-11,26-OCT-11,Niyaz,,en,174.95.20.79,c.tam@sympatico.ca,13764252,000000120817641,5,4,better have some representative speak in Chinese language and have such service survey.,3
276529,27-OCT-11,25-OCT-11,Roshan,,en,204.101.237.139,adams_30@sympatico.ca,13747215,000000120790441,3,4,Explain why this happened!,4
276530,27-OCT-11,26-OCT-11,Jenett Mae,,en,70.30.83.95,douglas1@sympatico.ca,13766002,000000120824007,4,4,"The problem should never have occurred in the first place.  It was due to a billing mistake, which Bell should have known better.",2
276531,27-OCT-11,26-OCT-11,Asma,,en,76.69.54.3,joyporteous@sympatico.ca,13769288,000000120826172,5,5,spoke better English,4
276532,27-OCT-11,24-OCT-11,Gloria,,en,65.95.109.22,701900@sympatico.ca,13735376,000000120768236,5,5,I added Bell security to my spouse's computer. I had to save the file that allowed the tech to take control of my computer before I could RUN. This was confusing when she just said to Run it. She was very helpful in aiding in finding the file.,5
276533,27-OCT-11,26-OCT-11,Michael,,en,76.70.112.71,bwepp@sympatico.ca,13764222,000000120813566,4,4,Bell rep could have used terminology that an ordinary Bell retail customer would be familiar with and would understand immediately.    ,
276534,27-OCT-11,26-OCT-11,Luis,,en,174.91.158.2,southoffrance@sympatico.ca,13775154,000000120835174,1,2,"First time I call I waited 15 minutes and got cut off. The second phone call I was transfered to 5 different people before someone could help me and be on the phone for 33 minutes, mostly on hold.",1
276535,27-OCT-11,26-OCT-11,Michael,,en,174.93.89.94,weiguo.zhang@sympatico.ca,13776396,000000120825761,5,5,"Why do I not receive the survey for the service on October 26, 2011, by a man started at around 1:10pm, just before I received the excellent service from Michael. Michael is honest, kind, and patient with my English (as my second language). The other person before Michael was arrogant, and he gave me misleading information and changed my service without my consent. I would like somebody from bell would contact me so I can air my complaints. ",
276536,26-OCT-11,25-OCT-11,Roshan,,en,74.14.58.103,y_wilma67@sympatico.ca,13761964,000000120798433,3,3,,4
276537,27-OCT-11,26-OCT-11,Karen,,en,174.91.192.174,kaminsky@bell.net,13769546,000000120821515,5,5,,5
276538,27-OCT-11,26-OCT-11,Kyle,,fr,64.72.241.194,bosko.maric@sympatico.ca,13764024,000000120835459,5,5,"English is my prefered language of communication. Could you please ensure all future corespondence send to me is in written in english.
Thank you,
Bosko ",5
276539,27-OCT-11,26-OCT-11,Jorge Alberto,,en,70.27.171.163,mcmud@sympatico.ca,13771552,000000120829473,5,4,,4
275054,25-OCT-11,24-OCT-11,Edwin,,en,174.88.51.88,william.macdonald@sympatico.ca,13746374,000000120763566,5,4,Bell is charging to much for the up grade.Rogers offer is much cheaper and maybe even a better service,
275055,25-OCT-11,22-OCT-11,Nelly,,en,70.51.75.228,m.p.oxley@sympatico.ca,13725802,000000120737123,4,4,,3
275056,25-OCT-11,24-OCT-11,Saifuddin,,en,65.95.91.56,ginter@sympatico.ca,13739412,000000120759302,4,5,,4
275057,25-OCT-11,24-OCT-11,Ashwin,,en,70.31.93.183,more.lle@sympatico.ca,13742966,000000120783629,3,4,"1 why are there so many screw ups. ? when ever changes are made.  
something goes wrong. with service or  billing.
when will bell get it's act together.
My call started when my internet was interrupted . A bell web page kept showing up ? thanking me for becoming a new customer ? & asking me to log in in and start my new service. I've been a customer for 20 years ? 
We resolved the issue But what up sets me is I was inconvenienced and was unable to use my system . Then I had to call to get it corrected . 
Secondly I am dealing with a agent from India ????? who I can barely understand He was polite & helped me BUT when I asked to speak to an agent in Canada he advised me Canada does not offer technical service ? WHAT ? it's all done from India ? that p_____d me off. no wonder we have such a high unemployment rate ? it took me over 40 minutes form the long waiting time to the agent and the difficulty in the Language .He spoke English but it's was hard to understand him. 
He also kept repeating him self over and over ? Then would ask me put is my computer doing I would say Its processing ? ok let me know when it finished .. then he would ask me again  I responded  Its processing ? ok let me know when its ready ... again he would ask me ?? IF YOU ASK ME TO TELL YOU WHEN THE COMPUTER IS READY I will let you know .
Well after 40 minutes or so we resolved it ?
he also accused me of tamper with my modem . When I asked him why has this a welcome new customer issue happened. He replied Oh some in your house has reset the modem ?  NO  no one touched my modem ? He then transferred me to another department ? back to Canada when earlier he advise me there is no more service in Canada. A lady named Jennifer helped me ..  she was excellent
she was perkie , on the ball. enthused she advise me an several factors conducted several test and advised me accordingly. 
She also mentioned my modem is old and not performing properly something to do with code violations. and wireless was not acting up to standard. so she is replacing it .? 
This all started last month when I was charged $100.00 termination fee I never terminated my service 
I called to correct that So my service was terminated ,then reinstated. I get charged for it ?
Then had to reset my pass word and go through start up procedures.  What A waist of time .
Today I received my bill and its wrong again. A one time modem fees ? get real. what is this ? Whats wrong with you people . 
I now have to call in again.to correct this . 
Bell service is terrible. If I worked for Bell I would be embarrassed. 
You spend millions of dollars in advertising millions of dollars in fancy emails,surveys,have supervisors manager senior supervisor and seniors managers. who you can never speak to They must call you back at their convenience .yet your incapable of providing the level of service I pay for that all I am asking.
Lastly I want to say your calling system is brutal ? I can not stand Emily.. I hate it . 
By time I get through all the avenue you have set up I have wasted 5 to 7 minutes ????  when in the end I want to speak to an Agent In CANADA ..
I believe it only a stall tactic to slow customers down before they get tot to an agent.   
for me it angers me more .. 
Stop wasting millions of dollars in adverting, Emily and surveys , just find a way to stop screwing up and train your people? 
this is the worst service I have experienced. 
Maybe ...Just maybe... paying Canadians a little bit more money will lead to less screws up less call MORE satisfied customer and MORE  ..PROFITS... is another way to look at it .. 
I'm curious how much did is cost Bell to set up there service in India ????? 

I hope you will take my comments constructively and I would really love to speak with a senior manager 
Perhaps it time to cut the fat and get your act together or I'm leaving and taking my phone internet and TV service else where.",1
275058,25-OCT-11,24-OCT-11,Sami,,fr,174.95.231.45,jup.62@sympatico.ca,13740964,000000120764240,1,1,"Votre technicien n'a pu régler mon problème.

",3
275059,25-OCT-11,22-OCT-11,Nawel,,fr,67.68.180.239,michelaube@bell.net,13726212,000000120730642,4,5,tout était o.k!!!,4
275060,25-OCT-11,23-OCT-11,Kumar,,en,174.93.214.158,marc.besso@sympatico.ca,13732586,000000120743991,4,5,This time things were excellent,5
275061,25-OCT-11,24-OCT-11,Mohamed,,fr,65.92.160.126,raphael.levy@sympatico.ca,13744106,000000120772080,5,5,Rien de plus !,5
275062,25-OCT-11,24-OCT-11,Wayne,,en,174.95.26.112,lee886@sympatico.ca,13741524,000000120784580,5,5,,5
275063,25-OCT-11,24-OCT-11,Denis,,en,74.14.223.211,deby_007@sympatico.ca,13738116,000000120769821,5,5,"Read the notes on my account.
This call everythingwent well---But it seems to be the normal routine to have to speak to 3 people on three diffrent dates all who claim to have resolved billing errors only to see it continued for 6 months---after having asecond wirless mod sent out and dealing with Loyalty a second time I never did get a response--When I have work clients over and they need Bell internet, they are all appauled at the problems connecting and even more so at the fact that I dont switch to another provider...The only thing that stand out from competitors is customer service---Sales staff should know their products and when I call into the CS dept, I never understand why the people cant be understood 99% of the time--Over all Bell is failing over and over. I wold never lock into a contract seeing how you have failed me in all the services you offer, let alone taking the time to resovle issues--",2
275064,26-OCT-11,24-OCT-11,Josi,,en,174.91.62.65,get1hookedmuskyangler@sympatico.ca,13739316,000000120761766,5,5,"How about playing music when I'm on hold.
Might be funny, but it's just a suggestion.",5
275065,26-OCT-11,25-OCT-11,Oussema,,fr,76.67.59.79,antoine.abugaber@sympatico.ca,13747800,000000120807406,5,5,"Oussema a resolue mon probleme mais cela apres  avoir attendu au dela de 20 jours pour resoudre mon probleme technique, cela a ete une perte de temps considerable et tout a fait innaceptable de la part d'une companie comme bell.",2
275066,25-OCT-11,24-OCT-11,Ines,,fr,69.159.159.93,raytal@sympatico.ca,13744154,000000120766774,5,4,,5
275067,25-OCT-11,24-OCT-11,Denice,,en,65.92.145.13,valmarc@bell.net,13746094,000000120767658,5,,"Not have me wait for 10-15 minutes to get through to agent initially.  Cannot tell if inquiry resolved until I see next month's bill, but agent extremely helpful.",
275068,25-OCT-11,24-OCT-11,Kristel,,en,69.157.164.5,roulakaratsolias@sympatico.ca,13744668,000000120757454,5,5,,4
275562,26-OCT-11,25-OCT-11,Hajer,,fr,76.71.178.249,maxdal@sympatico.ca,13756442,000000120803256,3,4,"Simplifier le système, serait apprécié.

parler  la langue, ne veut pas nécessairement dire comprendre la culture.

Meilleur service CANADA/CANADA que CANADA/AFRIQUE DU NORD 

Cela est surtout 
Culturel 

Ceci étant dit les personnes au service à la clientèle française en Tunisie, sont très sympatiques.

Merci de demander nos commentaires, si cela peut améliorer le service !!!!!!",4
275563,26-OCT-11,25-OCT-11,Jean-Philippe,,en,70.48.217.205,burgoyne107@bell.net,13748844,000000120796348,5,5,,5
275564,26-OCT-11,25-OCT-11,Moemen Belleh,,fr,184.145.252.235,claudettemorissette@sympatico.ca,13749534,000000120798255,2,4,Pas aimé l'agissement de celui qui m'a répond.,3
275565,26-OCT-11,25-OCT-11,Ahmed,,fr,74.15.200.66,andrenormandin@bell.net,13747686,000000120793730,4,5,"Si ça serait tous des québécois avec qui on parle, ça serait mieux..hahaha  Non, j'ai été très bien servit comme d'habitude.  J'ai rien de négatif a dire.  Merci",5
275566,26-OCT-11,12-SEP-11,Houcine,,fr,70.30.199.166,linda.bonin@sympatico.ca,13226178,000000119809567,3,4,,4
275567,26-OCT-11,25-OCT-11,Brittany,,en,70.51.167.78,smcnally@bell.net,13760298,000000120790535,5,5,,5
275568,26-OCT-11,25-OCT-11,Maimouna,,fr,70.30.199.166,linda.bonin@sympatico.ca,13755264,000000120791732,3,4,"Les agents de Bell offrent un bon service. 
Toutefois, Bell canada gagnerait à unifier ses services au lieu de les disperser. Ça prend beaucoup de temps  pour avoir réponses à nos questions puisqu'il faut passer d'un service à l'autre et attendre chaque fois qu'un agent soit disponible. De plus, le système de facturation est complexe. J'apprécie grandement les  crédits qui m'ont été accordés, par exemple le modem (appel du mois de septembre avec l'agent M. Houcine -xz158), ainsi que le crédit de 5,00$ sur le service Internet essentiel plus à 28,95$ au lieu de 33,95$ (cf. appel de septembre, M. Houcine). Par contre ces crédits étant applicables uniquement sur la prochaine facturation (celle d'octobre), j'ai donc dû rappeler Bell canada le 25 octobre pour obtenir ces crédits qui n'ont bien sûr pas été considérés dans le montant total dû de cette facturation d'octobre.

En ce jour du 25 octobre, j'ai passé environ deux heures au téléphone avec Bell. Premier appel autour de 11h15 (je n'ai malheureusement pas le nom de l'agente ni le code, je n'ai pas demandé et je n'ai pas reçu de sondage suite à ma conversation avec cette agente) pour les questions de crédits qui n'ont pas été appliqués sur la facturation d'octobre. Elle effectue une recherche et finit par me confirmer que, oui, j'aurai un crédit pour le modem.  Pour le 5,00$ de crédit (plus d'un service Bell) du service Internet Essentiel plus à 28,95$ au lieu de 33,95$, cette agente me transfert (environ 30 minutres plus tard) à une autre agente Mme Maimouna (code d'agent XY621) qui m'a gentiment répondu et expliqué le fonctionnement du crédit de 5,00$ et qui m'a offert 40 go supplémentaire d'allocation mensuelle à mon forfait internet Essentiel plus, pour 28,95$ par mois, et ce, pour toute la durée de mon forfait internet, c'est-à-dire tant que je ne demanderai pas à Bell d'apporter des modifications à mon forfait internet.  

(suite,voir sondage monsieur Heni)",4
275569,26-OCT-11,25-OCT-11,Mylene,,en,74.198.9.205,alykarsan@sympatico.ca,13747542,000000120805837,5,5,Please make sure the hold time is less when connecting to a customer service rep.,5
275570,26-OCT-11,25-OCT-11,Marouen,,fr,69.159.156.97,bdrolet@sympatico.ca,13748226,000000120810890,4,4,,5
275571,26-OCT-11,25-OCT-11,Juan,,en,50.100.39.133,larrygiura@sympatico.ca,13754978,000000120811112,4,4,,4
275572,26-OCT-11,25-OCT-11,Chantal,,en,70.26.31.222,simon.lisaingo@bell.net,13760190,000000120791190,4,4,shorter wait time,4
275573,26-OCT-11,25-OCT-11,Tathiana,,en,76.71.94.163,paulduff@bell.net,13758148,000000120789575,5,5,,5
275574,26-OCT-11,25-OCT-11,Reina,,en,70.26.66.70,joe.ciappara050@sympatico.ca,13753842,000000120811626,4,4,,5
275575,26-OCT-11,24-OCT-11,Hemavathi,,en,69.158.4.9,DonnaKingqueen@sympatico.ca,13735438,000000120771022,5,4,,5
275576,26-OCT-11,25-OCT-11,Jack,,en,70.49.73.98,cliff.ford@sympatico.ca,13749572,000000120800598,5,5,"My problem was solved swiftly, and that's what I wanted. You can't improve on that.",5
275577,26-OCT-11,23-OCT-11,Padala,,en,174.88.203.185,rosiebonney@sympatico.ca,13734074,000000120752006,3,,The problem has not yet been corrected.  I was not happy with what I was told by the customer services person.  There was no record of my calling Bell on several occasions.  I have not been getting the proper internet service for some time and was not aware of it.  My grandchildren kept trying to tell me the computer was too slow = I should have listened to them.  I hope the problem soon gets resolved.-+,
275578,26-OCT-11,25-OCT-11,Mohamed Nidhal,,fr,207.61.255.154,pierre4@sympatico.ca,13758364,000000120805482,5,5,"Quand la cote du conseiller est très bonen ou mieux, le reste vous vous en foutez... à preuve mes 3 derniers sondages derniers. ",1
275579,26-OCT-11,25-OCT-11,Ruth,,en,70.26.42.58,d.jyl@sympatico.ca,13749842,000000120800626,2,1,She could nor resolve the problem....said she had escalted the issue and I should receive a call in 24 hours.....,2
275580,26-OCT-11,25-OCT-11,Maher,,en,174.88.172.57,j.lockhart@sympatico.ca,13752966,000000120787875,5,5,,5
275581,26-OCT-11,25-OCT-11,Gloria,,en,70.30.134.112,brobby@bell.net,13748750,000000120787679,5,5,It was great so far as settling the issue at hand. Speedy and no problems,5
275582,26-OCT-11,25-OCT-11,Kathy,,en,184.147.124.248,keith.olorenshaw@sympatico.ca,13754498,000000120810529,2,1,Refer to someone else at bell,3
275583,26-OCT-11,25-OCT-11,Khaled,,fr,70.55.93.3,denis_morissette@sympatico.ca,13750268,000000120804029,2,3,"Parler avec une seule personne plutôt que deux, avec des gens de Montréal plutôt que ???.  Des Québecois qui ont le même accent que nous.  Des réponses plus rapides. J'ai l'impression de mettre fait mis en attente plus longtemps parce que je n'étais pas d'accord avec la réponse du préposé. Surtout de devoir attendre le mois prochain pour me faire créditer le modem que je vous ai fait parvenir. C'est mon argent que vous conserver dans votre compte plutôt que de me le rembourser dès maintenant. Je crois que si moi je ne paie pas mon compte de téléphone vous ne serai pas gêné d'ajouter des intérêts à ma facture. Merci!",2
275584,25-OCT-11,24-OCT-11,Michelle,,en,64.229.43.238,gandrew@sympatico.ca,13739174,000000120762902,5,4,"Very long hold before getting through.  This was second call.  Gave up on first.
You are lucky you are Bell Tel.  I probably wouldn't accept this wait from anyone else.",5
275585,25-OCT-11,24-OCT-11,Pamela,,en,74.14.97.25,mary.hughson@bell.net,13742348,000000120761722,5,5,can't think of anything.,5
276009,27-OCT-11,26-OCT-11,Danny,,en,67.68.55.112,austindale@sympatico.ca,13763434,000000120823995,4,3,"Although the rep couldn't fix the problem, she was able to identify it and I was then able to fix it from my end.",4
276010,27-OCT-11,26-OCT-11,Mary Anne,,en,24.146.20.246,rjntakacs@sympatico.ca,13773916,000000120829324,3,1,Again I was on the phone for 46 min trying to resolve this simple issue.  Although I did get part of the credit I was due it was not the full amount but I had to leave and did not have time to argue with the rep any longer.  I would like one of management that reads this (if they do) contact me so they can hear the ridiculous amount of time I have been on the phone resolving this.,1
276011,27-OCT-11,26-OCT-11,Dawood,,en,65.95.26.122,sharon_knutson@sympatico.ca,13774820,000000120814525,5,5,Dawood was very good to me an excellent person working in that field,5
276012,27-OCT-11,26-OCT-11,Haythem,,fr,76.65.79.120,desterres@sympatico.ca,13765676,000000120824638,4,4,,5
276013,27-OCT-11,26-OCT-11,Marco,,en,174.94.29.192,gclarke2@sympatico.ca,13767150,000000120813587,4,5,I would appreciate you having your call center in Canada since it is my canadian dollars going to Bell and you are a monopoly in Canada. ,3
276014,27-OCT-11,26-OCT-11,Jose,,en,174.94.29.192,gclarke2@sympatico.ca,13767152,000000120812467,1,1,"This call center was in India, I got disconnected x1 and then the next time I called I could not understand what she was saying....not good for a call center. Why is the call center not located in Canada!I am getting a lot of fraud calls from India wanting access to my computer so I do not even want to talk to a bell call center that is located in India.",1
276015,27-OCT-11,26-OCT-11,Harathi,,en,70.51.34.154,buffy7@sympatico.ca,13764194,000000120823475,4,5,"The first person with whom I spoke talked very quickly; difficult to understand her at times.  The technical person to whom she referred me was just great.  He spoke clearly, was completely helpful and solved the problem.   He should be awarded 'emplyee of the year!'.  He was just wonderful; problem with the internet solved.   Thank-you.",5
276016,27-OCT-11,26-OCT-11,David,,en,64.229.92.201,bill032@sympatico.ca,13763898,000000120814399,5,5,,5
276017,27-OCT-11,25-OCT-11,Yosra,,fr,174.92.225.130,debes@sympatico.ca,13750190,000000120790181,2,1,conseiller plus expérimenter,2
276018,27-OCT-11,26-OCT-11,Melvin,,en,70.49.51.39,rlawford@sympatico.ca,13773934,000000120816925,5,5,The Bell automated telephone system was frustrating to work with to get to the right place to get help.  But once I got to Melvin he was very patient and took whatever time was necessary (a lot of time) to resolve the problem.,4
276019,27-OCT-11,26-OCT-11,Dawood,,en,174.91.192.174,kaminsky@bell.net,13769548,000000120820719,5,5,,5
276020,27-OCT-11,26-OCT-11,Matthew,,en,70.24.162.42,craigsfive@sympatico.ca,13765034,000000120826773,4,5,"My problem was that I was told by a Bell representative last April that I could change over to a fibre optic system for the internet at no extra cost.  I looked back over my previous 6 months of bills online and noticed that I had been paying $13/month more since that change had occurred. After calling in yesterday, the problem was rectified. However, I am still annoyed that I was told the price wouldn't change last April and Bell did begin charging me more.",4
276021,27-OCT-11,26-OCT-11,Juan,,en,69.158.65.83,cliptak@sympatico.ca,13764884,000000120836885,3,2,"Have a trouble call history so I don't have to jump through the same basic hoops every time I call.

I am very very disappointed with my new Fibe 16 service.  Compared to my old Bell High Speed, it is buggy and inconsistent. ",1
276022,27-OCT-11,26-OCT-11,Lawrence,,en,69.159.49.198,james087@sympatico.ca,13768420,000000120829676,1,1,Lawrence represented the worst experience I have ever had with any rep I have contacted at Bell.  He kept me on hold several times throughout the call and did not explain clearly why a simple request to access my emails became a marathon session lasting almost an hour and did not resolve the request without my further followup. ,2
276023,27-OCT-11,26-OCT-11,Omar,,en,65.95.40.27,cellis46@bell.net,13764556,000000120829950,5,4,nothing,4
276024,27-OCT-11,26-OCT-11,Luis,,en,76.64.135.239,lynch95@bell.net,13770776,000000120814314,4,,,4
276025,27-OCT-11,25-OCT-11,Daniel,,en,70.50.29.104,isewell@sympatico.ca,13752902,000000120809330,5,5,Less wait time,4
276026,27-OCT-11,26-OCT-11,Andy,,en,184.147.121.107,ian.martin@sympatico.ca,13768098,000000120817186,5,4,"the operator did an excellent job, even re calling me at home when my phone died.",3
276027,27-OCT-11,26-OCT-11,Armando,,en,70.31.48.229,robferguson@bell.net,13774042,000000120823593,5,5,"Nothing.  Was, possibly, the best technical support help I've had from Bell: efficient, took control of the computer, did what he had to do, told me what he was doing.  Very pleasant and helpful.",5
276028,26-OCT-11,23-OCT-11,Rajesh,,en,69.157.159.184,andrewsz@sympatico.ca,13728754,000000120753612,4,4,,4
276029,26-OCT-11,21-OCT-11,Nesrine,,fr,205.193.82.252,rocmce@sympatico.ca,13719678,000000120715137,1,1,Prendre le temps de comprendre ma demande et offrir un meilleur service.,1
276030,26-OCT-11,25-OCT-11,Wayne,,en,67.71.125.33,dchristopher4@sympatico.ca,13750146,000000120809592,1,1,"Get rid of the overseas call centres. Its very difficult to understand the different languages.We asked to speak to a Canadian representative, and we were refused.The supervisor did not return our call.",2
276031,26-OCT-11,25-OCT-11,Ali,,en,184.147.123.167,thesteeds@sympatico.ca,13761072,000000120795808,1,1,fixed issue,1
276032,26-OCT-11,25-OCT-11,Estephania,,en,184.147.123.167,thesteeds@sympatico.ca,13761070,000000120790854,1,1,fixed issue,1
276033,26-OCT-11,25-OCT-11,Oussama,,fr,74.15.233.55,loujack007@sympatico.ca,13755528,000000120792350,4,4,,4
276034,26-OCT-11,25-OCT-11,Wayne,,en,216.191.156.74,brad.r@bell.net,13748656,000000120807066,2,3,Speed it up I spent a total of 55min being put on hold 6 times and 2 phone call later on a simple request ,2
276035,26-OCT-11,25-OCT-11,Nelly,,en,184.147.18.10,weld.on@sympatico.ca,13761786,000000120804549,1,1,,2
276036,26-OCT-11,25-OCT-11,Danielle,,en,65.95.40.109,theodoropolus@bell.net,13761058,000000120797359,3,3,have the first person i talked to answer my questions,4
276037,26-OCT-11,25-OCT-11,Visakan,,en,70.50.176.51,brylyn@sympatico.ca,13748802,000000120791595,4,4,Nothing,5
276038,26-OCT-11,25-OCT-11,Soumaya,,fr,70.51.49.90,pl.camp@sympatico.ca,13758424,000000120789323,5,4,,4
276039,26-OCT-11,25-OCT-11,Camille,,fr,70.52.102.189,jacques.gauvin@sympatico.ca,13753090,000000120797006,4,4,,5
276040,26-OCT-11,09-OCT-11,Romy,,en,65.95.70.100,alxglf@sympatico.ca,13559818,000000120442116,3,3,,2
276041,26-OCT-11,25-OCT-11,Eliena,,en,69.158.132.133,brad.thompsett087@sympatico.ca,13748658,000000120793208,5,4,helped me to set up an easier wireless password,5
274606,21-OCT-11,20-OCT-11,Adarsh,,en,184.147.225.31,ksiondzyk@sympatico.ca,13701532,000000120698999,5,4,,5
274607,21-OCT-11,20-OCT-11,Innocent,,en,67.68.44.145,msawh@bell.net,13703740,000000120694820,5,5,,5
274608,22-OCT-11,21-OCT-11,Cristobal,,en,70.29.159.154,jbatah@sympatico.ca,13714362,000000120702533,5,4,,4
274609,22-OCT-11,21-OCT-11,Yves,,fr,174.93.250.120,jacqbilo@bell.net,13714178,000000120701989,5,5,tout a été parfait,5
274610,22-OCT-11,21-OCT-11,Oscar,,en,70.31.115.169,djnovosky@bell.net,13711920,000000120712715,5,5,nothing,5
274611,22-OCT-11,21-OCT-11,Divya,,en,64.231.151.249,colin.bowen@sympatico.ca,13711142,000000120707963,5,5,"Not what you could have done better but what Divya did better and that is speak clearly so there was no misunderstanding of what she wanted me to do. To me this is critical especially when you have a problem and are frustrated in the first place, the last thing you need is a person trying to help you and you have to keep asking them to repeat themselves. KUDO's to Divya",5
274612,22-OCT-11,21-OCT-11,Farah,,en,174.89.40.191,kentan@sympatico.ca,13715464,000000120720867,5,5,,5
274613,22-OCT-11,21-OCT-11,Mohamed Amine,,fr,76.65.173.66,franco.bneuf@bell.net,13712858,000000120710807,5,5,"Tout a été fait avec professionalisme et courtoisie, bravo M. Amine",5
274614,22-OCT-11,21-OCT-11,Ali,,en,184.146.110.17,kjkoto@sympatico.ca,13715584,000000120712676,5,5,No issues,5
274615,22-OCT-11,09-OCT-11,Ashok,,en,174.88.201.245,tplomish@sympatico.ca,13564612,000000120444466,1,1,The person I dealt with was pleasant but had no clue as to how to solve my problem.,2
274616,22-OCT-11,21-OCT-11,Julien,,fr,184.145.180.78,ryterernest@sympatico.ca,13719932,000000120718802,4,4,Aussi donner le service pour Bell mobile,4
274617,22-OCT-11,21-OCT-11,David,,en,70.52.220.126,gasparfamily@sympatico.ca,13713090,000000120707319,2,1,"Have people in Canada answering the phone. Educated, knowledgeable help! I am going to switch to another company. ",1
274618,22-OCT-11,21-OCT-11,Chenrup,,en,70.29.61.221,mmccance@sympatico.ca,13717594,000000120723575,5,5,waiting waiting waiting for someone to help,5
274619,22-OCT-11,21-OCT-11,Houcem,,fr,76.67.159.228,sylvie.valle3@sympatico.ca,13721052,000000120723514,5,5,,5
274620,22-OCT-11,21-OCT-11,Larissa,,fr,70.29.247.245,jcmareuil@sympatico.ca,13714406,000000120719761,5,4,Les renseignements apportés par votre représentant melle Larissa ont été très précis et clair.,4
274621,22-OCT-11,21-OCT-11,Dawood,,en,64.229.170.167,magedmounir@bell.net,13716622,000000120704794,5,5,,5
274622,22-OCT-11,25-SEP-11,William,,en,76.64.252.241,pat.muir@sympatico.ca,13393160,000000120127833,4,4,,4
274623,22-OCT-11,20-OCT-11,Edgar,,en,76.71.32.30,skippyd@sympatico.ca,13706628,000000120678619,5,5,,4
274624,22-OCT-11,21-OCT-11,Bhavana,,en,69.159.25.87,jewels36@sympatico.ca,13714602,000000120702566,5,5,,5
274625,22-OCT-11,21-OCT-11,Prince,,fr,184.144.162.172,mariovail@sympatico.ca,13716912,000000120720680,,,ne pas envoyer des email mais correspondre avec moi en personne ,
274626,22-OCT-11,21-OCT-11,Jacqueline,,en,174.88.183.231,jorge.moniz@sympatico.ca,13714988,000000120720744,3,1,,2
274627,22-OCT-11,20-OCT-11,Camille,,en,70.48.42.252,adrinen@sympatico.ca,13694216,000000120695518,,3,For the most part I have been very happy with Bell - however when I asked how to block a person's email they did a remote which was completely unnecessary and I felt it was done for sinister reasons and if any agency requests that you invade my privacy you should say no! you can easily walk somebody through how to block an email without doing a remote!!! ,
274628,22-OCT-11,18-OCT-11,Madhu,,en,65.92.92.172,svcjl@sympatico.ca,13677082,000000120644903,5,5,,5
274629,22-OCT-11,21-OCT-11,Mariama,,fr,76.65.105.47,gratton.camille@sympatico.ca,13713470,000000120719034,5,5,,4
274630,22-OCT-11,21-OCT-11,Melanie,,en,174.89.117.164,wbdouglas@sympatico.ca,13721850,000000120703663,5,5,,4
274631,23-OCT-11,29-SEP-11,Jose,,en,76.68.5.25,abdul.wahid27@sympatico.ca,13439632,000000120231694,5,5,you are doing allright,5
274632,23-OCT-11,21-OCT-11,Karishma,,en,64.231.57.146,jandyrodger@sympatico.ca,13714284,000000120707402,3,3,"The representative got my wirless laptop
connected but I could not find where to access my 'e' mail. Got this corrected next day. Thank you.
Andrew Rodger.",4
274633,23-OCT-11,17-OCT-11,Sam,,fr,74.12.230.89,hugutte.beausejour031@sympatico.ca,13653818,000000120609879,5,5,,4
274634,23-OCT-11,20-OCT-11,Melvin,,en,65.93.110.149,madmac15@sympatico.ca,13702424,000000120685974,5,5,Nothing.  The gentleman we spoke with was so very helpful.,5
274635,23-OCT-11,21-OCT-11,Carlos,,en,67.68.19.155,audreyfarrington@sympatico.ca,13709534,000000120713930,5,5,,5
274636,23-OCT-11,20-OCT-11,Karen,,en,174.92.76.175,mauricemoreau@sympatico.ca,13702976,000000120680332,5,5,Nothing,5
274637,23-OCT-11,21-OCT-11,Tyrone,,en,70.48.6.11,lin.elli@sympatico.ca,13716044,000000120706274,5,5,This guy was great! I could understand him and he was the best person I have ever dealt with at BELL! i wish I could get this service all the time!,5
274638,23-OCT-11,21-OCT-11,Shalini,,en,69.157.63.9,l.olive@sympatico.ca,13715740,000000120720608,4,4,It is very hard to understand someone with such a heavy accent,4
274639,23-OCT-11,21-OCT-11,Alicia,,fr,70.29.141.95,stephaniecolvey@sympatico.ca,13720834,000000120720011,5,1,"L jeune femme qui m'a répondu connaissait bien la politique de Bell, contrairement au conseiller qui m'avait répondu la dernière fois que j,ai appelé pour le même problème, et avec qui j'ai perdu presqu'une heure - ce n'était pas de sa faite, il n'était pas informé par la dirrection de Bell.",
274640,23-OCT-11,21-OCT-11,Kevin,,en,70.27.57.139,budmar@sympatico.ca,13710340,000000120707913,4,5,"When I dial the phone no. for the Loyalty or Retention/Cancellation I expect to go directly to those departments. However, I invariably get connected off shore,India, Malaysia, Phillippines and this is extremely annoying. Too much waste of my time getting connected to my designated request. 
Thank you,
R Martus",4
274641,23-OCT-11,21-OCT-11,Bea,,en,70.31.107.15,cmhortons@sympatico.ca,13711110,000000120720830,1,2,"answer the phone,it took 25 minutes,had to call twice",1
274642,23-OCT-11,22-OCT-11,Lawrence,,en,184.144.42.29,kenpj@sympatico.ca,13725358,000000120739972,2,1,"Better English speaking. better trained, more knowledgeable about networks",1
274643,23-OCT-11,21-OCT-11,Aurea,,en,174.93.130.194,bmelikian@sympatico.ca,13710044,000000120712691,3,2,"First of all, neither WE called nor recieved calls from Bell (your ref# 120712691) for Bell Internet Services on Oct. 21, 2011 at 2:06PM.

Secondly, since our conversation with your Rep. Ms. Chantal on Sept. 26,2011 at 3:30PM (ref# 120147653), and our response to your previous survay of Sept. 27,2011 at 8:30AM, we have recieved no respons to when our internet service will be replaced, as per your offer, to Essential Plus, with wireless modem for a period of one year and with only 5GB usage/period, for $23.95/month.

A proper feedback from your part in regard to this matter a.s.a.p., will be most appreciated.

Thank you for your cooperation.

BM",4
275069,25-OCT-11,24-OCT-11,Sajid,,en,65.92.149.93,fftcw@sympatico.ca,13738926,000000120771526,5,5,"My problem was technicaly simple and yet seam wery troublesom to me. Thanks for simple and quick resolution.
George
",5
275070,25-OCT-11,18-OCT-11,Guylaine,,fr,184.145.179.113,liliane253@sympatico.ca,13671932,000000120644577,5,3,J'espère que suite à l'appel que le montant sera déduit de ma facture que j'ai à payer pour le modem. Puisque que c'est le technicien qui est parti avec,5
275071,25-OCT-11,24-OCT-11,Nadyn,,en,184.148.96.180,paul_d_crawford@sympatico.ca,13743610,000000120758267,5,5,I waited too long to get to a customer care representative,
275072,25-OCT-11,24-OCT-11,Ronald,,en,174.92.109.141,mcculloughp@bell.net,13742514,000000120764378,1,1,Fix my problem,2
275073,25-OCT-11,20-OCT-11,Mohamed,,fr,70.53.173.221,vezina_jean@sympatico.ca,13707754,000000120697696,4,5,Moins d'attente avant de rejoindre un technicien (45 min),4
275074,25-OCT-11,24-OCT-11,Madhu,,en,184.148.65.201,m.dardarian@sympatico.ca,13741932,000000120783349,5,5,,5
275075,25-OCT-11,24-OCT-11,Bryan,,en,174.95.128.84,bernice_bernard@bell.net,13736692,000000120768960,5,5,"Nothing - the agent spoke English, understood the problem and told me how he was going to fix the problem and the new Modem arrived today.",5
275076,25-OCT-11,24-OCT-11,Issam,,fr,74.15.226.211,maurice.goulet@sympatico.ca,13742436,000000120759692,3,4,Difficulté à comprendre le préposé à cause de son accent et rapidité de son élocution,4
275077,25-OCT-11,24-OCT-11,Luke,,fr,76.67.165.128,roger169@sympatico.ca,13744544,000000120768401,2,3,"Je ne comprends pas votre service de facturation c'est la 4ème fois, en 2011, que j'ai du appeler pour faire ajuster ma facture avec une duré d'appel de près d'une heure. malgré que vous prétendez une facture unique , il faut toujours se démerder avec 3 services. c'est assez pour vous envoyer promener",1
275078,25-OCT-11,18-OCT-11,Kevan,,fr,76.65.91.245,viaupierrette@sympatico.ca,13677860,000000120626648,5,4,,4
275079,25-OCT-11,18-OCT-11,Mejid,,fr,76.65.91.245,viaupierrette@sympatico.ca,13677862,000000120640065,5,4,,4
275080,25-OCT-11,24-OCT-11,Justin,,fr,70.48.17.110,mikeber@sympatico.ca,13742768,000000120759229,1,,"J'ai attendu 20 minutes avant d'avoir la ligne,on m'a transféré sans me le dire,on m'a dit que je ne paierais plus pour le modem,on ne m'a jamais dit que l'on m'en vendait un à 49$.",
275081,25-OCT-11,21-OCT-11,Carlos,,en,209.226.119.29,clairegordon@sympatico.ca,13711004,000000120718891,3,1,"I called Sympatico on the 21st as a follow-up to a problem I had on 14 Oct when several mails, apparently with long attachments, were removed per my discussion with Sympatico (Hakim in Ottawa)in order that I would be able to receive my accumulated mail between 6-14 Oct while I was away. On the 21st, although Charles in El Salvador tried to be very helpful in resending my removed mail but sent me the incorrect dates of 6-14 August instead of the requested 6-14 October. I still would like to have my removed mail between the period 6-14 Oct resent to me but do not do so until AFTER 1 November. It would be really nice if someone would take the time to phone me so I could explain in detail the problem - again after 1 Nov.  It is frustrating to call Sympatico and get different agents in so many different locations... Claire Gordon",3
275082,25-OCT-11,29-AUG-11,Abdelalim,,fr,174.93.244.101,alexpert1@sympatico.ca,13047371,000000119497374,4,5,,5
275083,25-OCT-11,24-OCT-11,Mahesh,,en,76.69.24.243,thepaschfamily@sympatico.ca,13745796,000000120783653,5,5,,5
275084,25-OCT-11,24-OCT-11,Diego,,en,65.95.134.69,bobncar@bell.net,13736884,000000120783857,2,,There is insufficient space here to describe the incompetence I have experienced from Bell since we started the process of moving to our present residence.,2
275085,25-OCT-11,23-OCT-11,Radhika,,en,70.30.213.203,r.guzzo@sympatico.ca,13733778,000000120750874,5,5,"Everything was well done,",5
275086,25-OCT-11,13-OCT-11,Amanda,,en,74.14.20.104,weareallcrazy@sympatico.ca,13616014,000000120533900,5,5,Long time customer should be able to get great deals with your on line Bell chat representative.  I had to call your loyality group to get a good deal.  You should tell long time customers where to call instead of wasting our time on line with someone who cannot do anything for us.,5
275087,25-OCT-11,24-OCT-11,Partha,,en,70.31.92.46,peter_sarah@sympatico.ca,13743718,000000120784281,5,5,,4
275088,25-OCT-11,24-OCT-11,Rudys,,en,70.26.89.91,lily.pace@sympatico.ca,13741608,000000120757568,3,3,In last three months had service outage for total of 3 weeks.  If was corrected the first time would not have had to call three times within three days.,2
275089,26-OCT-11,23-OCT-11,Hema,,en,174.92.114.205,ron_j@sympatico.ca,13734048,000000120748576,4,4,,4
275090,26-OCT-11,20-OCT-11,Elyes,,fr,76.68.183.52,martels@sympatico.ca,13702836,000000120679829,3,4,,4
275091,26-OCT-11,20-OCT-11,Samantha,,en,184.145.84.15,cheryl.durand@sympatico.ca,13696356,000000120688662,2,1,"Fixed the pronlem which the person answering my second call, was able to",3
275092,26-OCT-11,20-OCT-11,Edgardo,,en,184.145.84.15,cheryl.durand@sympatico.ca,13696358,000000120686214,2,1,"Fixed the problem which the person answering my second call, was able to do",2
275093,26-OCT-11,22-OCT-11,Carlos,,en,76.68.38.33,grantirwin@sympatico.ca,13724469,000000120732065,1,1,,1
275094,26-OCT-11,25-OCT-11,Stephanie,,en,70.27.190.186,bgguerin@sympatico.ca,13748398,000000120785724,3,4,I spent approximately 13 to 15 minutes on the telephone most of it WAITING and then talked with two two Bell representatives to solve a problem that should have taken 1 phone call and 2 minutes.,3
275095,26-OCT-11,25-OCT-11,Lamya,,fr,65.93.170.47,barbara.handfield@sympatico.ca,13748128,000000120788385,5,5,rien d'autre,5
275096,26-OCT-11,25-OCT-11,Priya,,en,50.100.137.241,chrisplowright@sympatico.ca,13749368,000000120792377,5,5,Not to have forced me to route outgoing emails through a sympatico address (then I wouldn't have needed to seek help).,3
275097,26-OCT-11,25-OCT-11,Greg,,en,174.94.1.95,norma.m@sympatico.ca,13757804,000000120793406,1,1,The person I spoke to you had no knowledge of the issue I was facing and told me that it wasn't sympatico issue but rather a microsoft/hotmail issue. He suggested that I go to the hotmail website to resolve the problem I was having with my sent email quota. I then spent over 3 hours dealing with Microsoft technical support and going on the hotmail site only to find out that they were not able to help me and that it was a Sympatico issue.,2
275098,25-OCT-11,24-OCT-11,Walter,,en,64.229.43.238,gandrew@sympatico.ca,13739176,000000120762187,4,3,I still have the feeling I have lost/been tricked out of the grandfather clause in my unlimited package or part of it along the way.,4
275099,25-OCT-11,24-OCT-11,Marta,,en,74.14.97.25,mary.hughson@bell.net,13742350,000000120762235,5,5,none,5
275100,25-OCT-11,24-OCT-11,Ajay,,en,38.116.202.190,kelvinlaw@sympatico.ca,13741126,000000120768724,5,5,,5
275101,25-OCT-11,24-OCT-11,Shinoj,,en,174.95.132.33,harcat.burke@sympatico.ca,13739690,000000120765380,5,4,,5
275586,25-OCT-11,24-OCT-11,Justin,,en,74.12.181.188,johngbradley@bell.net,13740742,000000120770057,4,4,"I phoned about the large bill I received  ($264) mainly the extra charges on the Tv and Internet, I was told it is a one time charge so I will wait until I get my next bill to see the rates for having everything with bell (Tv,internet,phone and my cell phoneSolo )
I have always been satisfied with Bell customer service. I find the bills sometimes a bit confusing.
 I have been with Bell for close to 50 years
        John Bradley",4
275587,26-OCT-11,25-OCT-11,Joy,,en,70.54.76.32,paulfrederick@sympatico.ca,13758154,000000120806325,3,4,"On hold to talk to internet, then put on hold to talk to telephone.
Also punched in telephone number and then representative asked for telephone number again. Why waste time punching in the number when you have to repeat it to representative?
Was on hold so long that the customer retention department closed while I was talking to representative.!",3
275588,26-OCT-11,24-OCT-11,Emylie,,fr,174.91.254.179,turcotte.marcel@sympatico.ca,13746014,000000120769401,3,3,"J'ai dû patienter environ 15 min. avant de parler a un representant et il m'a dit qu'il me transférait à un autre service ce qui a pris 10 minutes de plus.On m'a dit qu'on enregistrait un rabais add.et qu'on me revenait parce-que j'avais un autre probleme de facture avec la telephopnie mais apres une attente de 10 minutes add. j'ai dû raccrocher car je n'avais plus le temps d'attendre. J'ai toujours été fidele a Bell pour la téléphonie et internet mais je songe a regarder la compétition si je n'ai pas satisfaction. Vous êtes trop difficile à rejoindre par téléphone,",2
275589,26-OCT-11,01-AUG-11,Walim,,fr,67.68.218.40,mirabelmaison@bell.net,12770031,000000118875307,3,3,ok,3
275590,26-OCT-11,11-NOV-09,Annick,,fr,67.68.218.40,mirabelmaison@bell.net,7266934,000000103860563,2,3,ok,3
275591,26-OCT-11,25-OCT-11,Yves,,fr,69.159.163.147,gaston.lapointe@sympatico.ca,13751738,000000120800149,5,3,Mon probleme n'est pas completement réglé bien que la personne avec qui j'ai parlé a bien travaillé ,4
275592,26-OCT-11,25-OCT-11,Omar,,fr,70.30.159.150,danielboulet@sympatico.ca,13749966,000000120795706,5,5,,5
275593,26-OCT-11,25-OCT-11,Carlton,,en,76.64.151.107,sherry.diaz@sympatico.ca,13760096,000000120810386,4,4,,4
275594,26-OCT-11,25-OCT-11,Denis,,en,74.14.149.79,aline1@sympatico.ca,13747504,000000120790717,5,5,"Keep on with the CANADIAN Representative.
He was very clear and understood.",5
275595,26-OCT-11,11-OCT-11,Arbi,,fr,74.15.203.177,loumarc@sympatico.ca,13582228,000000120484180,4,4,,5
275596,27-OCT-11,25-OCT-11,Celina,,en,70.27.120.39,ivansandy.martin@sympatico.ca,13752922,000000120795507,3,4,We were on the phone for 1 hour - our valuable time was wasted fixing your problem.,2
275597,27-OCT-11,20-OCT-11,John,,en,174.93.243.240,marion.standish@sympatico.ca,13702728,000000120674531,4,4,,5
275598,27-OCT-11,20-OCT-11,Juan,,en,174.93.243.240,marion.standish@sympatico.ca,13702726,000000120697904,4,4,,5
275599,27-OCT-11,26-OCT-11,Mohamed,,fr,184.145.178.181,luigi.danieli@sympatico.ca,13770726,000000120827838,4,,,4
275600,27-OCT-11,26-OCT-11,Aivi,,en,67.68.53.128,mekellie@sympatico.ca,13771612,000000120815721,5,5,Not a thing = everything was great!,5
275601,27-OCT-11,26-OCT-11,Alejandro,,en,70.24.91.171,fred_pam_larmondin@sympatico.ca,13766946,000000120826385,5,4,,5
275602,27-OCT-11,26-OCT-11,Rodrigues,,en,74.198.9.158,don.acres@sympatico.ca,13765910,000000120837410,5,3,Nothing.  Need a tech to show up at the house,4
275603,27-OCT-11,26-OCT-11,Andy,,en,74.14.86.160,drhogan1966@bell.net,13766044,000000120822793,5,5,"Again, I do not appreciate that I have to re-identify myself every time that I get transferred.",5
275604,27-OCT-11,26-OCT-11,Sushil,,en,70.27.233.88,w.a.reynolds@sympatico.ca,13776310,000000120818564,5,5,,5
275605,27-OCT-11,26-OCT-11,Claudia,,en,76.68.83.139,svanderburgh@sympatico.ca,13775466,000000120835745,4,5,,5
275606,27-OCT-11,26-OCT-11,Susy,,en,70.50.54.8,wsilverknight@bell.net,13776514,000000120825341,5,5,nothing could have been better than what Susy did . She was very polite and curtious and very efficient . Oviously very well trained and certainly knows her stuff. I Much appreciated Susy expertease in this matter. Thank you,5
275607,27-OCT-11,25-OCT-11,Basho,,en,174.95.95.115,bks.chow@sympatico.ca,13748472,000000120786151,5,5,,5
275608,27-OCT-11,26-OCT-11,Abid,,en,76.69.18.46,Mike_Hansen@sympatico.ca,13762426,000000120836440,5,5,"It took about 5 minutes of waiting to get the call answered. After that, everything went well.",5
275609,27-OCT-11,26-OCT-11,Isaac,,en,70.27.36.38,ewright50@sympatico.ca,13766606,000000120832189,5,5,"As far a I was concerned there was NOTHING that could have been improved on.  YOUR REP ISAAC was GREAT, helpful and his instructions were well understood on my part.  The best part of the whole experience was that Isaac spoke proper English!  Isaac should get a commodation.  Well done Isaac I hope I get you every time I call in.  A Great Big Thanks to Issac!",5
275610,27-OCT-11,26-OCT-11,Susy,,en,184.146.118.187,susie.ms@sympatico.ca,13775442,000000120837418,5,5,nothing,5
275611,27-OCT-11,26-OCT-11,Sinu,,en,68.171.231.80,randy.burns@sympatico.ca,13773570,000000120834842,5,4,N,4
275612,27-OCT-11,26-OCT-11,Irfan,,en,64.231.135.130,ljryder@sympatico.ca,13770508,000000120835455,5,5,,5
275613,27-OCT-11,26-OCT-11,Imen,,fr,174.93.204.103,eric-lepage@sympatico.ca,13766502,000000120829043,5,4,,5
275614,27-OCT-11,26-OCT-11,Sana,,en,70.29.242.87,spaceball@sympatico.ca,13775166,000000120831883,5,5,,5
275615,27-OCT-11,26-OCT-11,Silverious,,en,184.151.63.253,helen.edney@sympatico.ca,13767852,000000120819385,1,1,"I spent 2.5 hrs attempting to speak with an actual human being about my overdue notice and the $15.50 NSF charge.Iwas given 6 different #`s to call and each time I was told I had the wrong dept. All I really want is a phone number to connect me with Bell Sympatico to discuss things. It seems my account was overdue as my Mastercard # had changed for preauthorized payment.
I didn`t receive notice that there was a problem until I received the notice from Credit Services. All I want to know is a number to call to discuss such issues.Each agent I spoke to was polite and referred me to the ""correct"" number but after 2.5 hrs I was back where I started with the first phone number.Why is a direct number to Sympatico so difficult?? I do not blame Silverious for this-its the system.",2
275616,27-OCT-11,26-OCT-11,Shawn,,en,67.71.10.143,ogoniek@sympatico.ca,13772742,000000120818282,4,4,It would be a great to talk to someone in Canada rather than India or elsewhere off shore. The majority of these people do not understand english nor do they speak it well.Finding a number to call anyone in Canada is impossible. Very bad for public relarions,1
275617,25-OCT-11,24-OCT-11,Jose,,en,64.231.136.144,liz.drury@sympatico.ca,13741704,000000120758314,5,5,"When I have an error, tell me, IN SIMPLE LANGUAGE, what is the problem.  This time it was just a space in the address that shouldn't have been there, but I couldn't understand the technical explanation, hence the all!!!",5
276042,26-OCT-11,25-OCT-11,Jessica,,en,174.88.152.126,rc.jackman@sympatico.ca,13758802,000000120793161,5,4,My call previous to Jessica did not go well.  I used the contact number on my web statement and ended up with an agent that I had trouble understanding because of his grasp of English.  He obviously thought he was talking to another customer since he said I owed $350 and a $250 deposit that he was prepared to wave and went on about how I was to make payment. I finally hung up on him and called using the 310-7873 number and got to Jessica.  I could understand her and she answered my account question satisfactorily and when I asked about Rogers claim of faster internet speed she transferred me to the appropriate department.,4
276043,26-OCT-11,25-OCT-11,Cath,,en,76.70.42.112,ymcgraa_2@sympatico.ca,13762018,000000120799604,1,1,After 44 minutes of trying to cancel my internet service due to the fact that I am paying for two services VDSL and Fibe TV internet.  I upgraded on Sept 30 to Fibe TV internet and my VDSL service was not cancelled.  I have now receive two bills for the same time.  The wait time was horrible and I was transferred at least five times to wrong dept.   It seems that lately all the repres want to do is transfer the call so that they do not have to handle it.  Even when you are being transferred they do not tell you.  You figure it out based on the horrible music which never changes.  Since I have upgraded to Fibe TV internet the service has been horrible and no one wants to assume responsibility or depts do not talk to each other.  I have explained the problems over and over.  Not a good experience.,1
276044,26-OCT-11,25-OCT-11,Oscar,,en,74.12.144.19,schoenke.yasmin@sympatico.ca,13759838,000000120793515,5,5,,5
276045,26-OCT-11,28-SEP-11,Rebecca,,en,70.50.113.134,don-catherine@sympatico.ca,13428688,000000120193230,5,4,ACCORDING TO YOUR ONLINE BILL RECEIVED TODAY THE CHARGES IS NOTHING AS PROMISED. My total bill was suppose to be approximatley $67(for internet & home phone) but received approximatley $103 today. Don't know details as unable tologin ,2
276046,26-OCT-11,25-OCT-11,Joy,,en,76.70.82.195,nlbarker@sympatico.ca,13757748,000000120796418,3,4,"If Bell had not made an error in billing, I wouldn't have had to make this call. However, after trying to explain the problem a COUPLE of times, the issue was rectified. An apology would have been nice.",3
276047,26-OCT-11,25-OCT-11,Kevin,,en,65.92.115.3,sylvieparisien@bell.net,13760788,000000120794869,5,5,"Better cooperation from the 1st person I contacted for my internet account.  She was very definite about providing us with the best price possible.  So I asked to speak to someone about my telephone service, but was very frustrated.  Unfortunately, I don't have her name. When speaking with Kevin about my telephone(s) plan home & cottage, he recommended I speak to the customer loyalty dept. which turned-out to be great! Thank you.",5
276048,26-OCT-11,25-OCT-11,John,,en,69.158.38.101,tillyandbob@bell.net,13761148,000000120790262,4,4,a person who speaks english more clear and slower so the elderly can hear and understand better,3
276049,26-OCT-11,25-OCT-11,Hemavathi,,en,70.49.228.23,r.cauduro@sympatico.ca,13758576,000000120801073,4,3,,4
276050,26-OCT-11,12-OCT-11,Asir raja,,fr,174.95.111.217,ajhu13@sympatico.ca,13589732,000000120492213,4,4,"TOUT EST BIEN...
ALL IS GOOD",4
276051,26-OCT-11,25-OCT-11,Ashwini,,en,50.101.229.15,belair53@sympatico.ca,13748272,000000120785886,5,5,,5
276052,26-OCT-11,25-OCT-11,Sam,,en,76.67.112.152,don.dunster@sympatico.ca,13750548,000000120810052,1,1,"I've called at least twice now and although the people i spoke to were very nice, they have YET to fix my problem. All I want is to be able to bring up Sympatico, you know.....where all Canadians start their day????? My next call, if this is not fixed by Friday a.m (28th) is to Cogeco to get right away from Bell, phone and internet and I will get a bundle from them for less than what I am paying with Bell, and HOPEFULLY a lot less aggrevation.  This is very very poor, that I have been paying now for about 2 weeks for a service I am not getting. I am not rich and this makes me not even want to turn on my computer. Thank you",1
276053,26-OCT-11,25-OCT-11,Sylvie,,fr,69.157.176.20,maria140958@bell.net,13756068,000000120789234,4,2,Jen'ai pas obtenue satisfaction car mon problème ne relevait pas de vos services. ,3
276054,26-OCT-11,25-OCT-11,Jhon,,en,184.147.216.207,canadiens_chick11@sympatico.ca,13748966,000000120807294,5,5,"nothing. we disabled my my wireless account that was causing multiple online hackers to get into my system to use up my GB's every month..so, I am very happy now and hopefully won't have to worry about anyone getting into my computer now.",5
276055,26-OCT-11,25-OCT-11,Sana,,en,72.38.79.38,tppilcher@sympatico.ca,13761312,000000120804111,5,5,,5
276056,26-OCT-11,25-OCT-11,Budala,,en,184.148.179.237,anne_brenda@sympatico.ca,13747762,000000120792289,5,5,,5
276057,26-OCT-11,19-OCT-11,Sumithra,,en,209.90.159.58,kelloway98@sympatico.ca,13686266,000000120648294,4,4,,4
276058,26-OCT-11,24-OCT-11,Christine,,en,174.91.96.38,4chelsky@bell.net,13735360,000000120755546,4,4,,5
276059,25-OCT-11,23-OCT-11,Bilel,,fr,70.49.65.244,hlavoie@bell.net,13731092,000000120750848,1,1,avoir pendant la fin de semaine des employés qui parlent mieux le français et qui sont mieux formés pour répondre à nos questions.,1
276060,25-OCT-11,22-OCT-11,Roy,,en,74.12.233.200,MArjoon@bell.net,13722414,000000120740469,4,3,"Improve the automated service by having an option to ""speak to representive"". I was bounced back and forth by the automated service. It took almost 45 minutes to speak to a service representive. Its even worse you have to Bell Mobility. You have to make a choice, even if it not what you calling about. And when you DO get to a representive, they transfer you to another department and you have wait another half an hour. Considering that there are different companies that are offering the same the services as Bell, do you really want people to wait one hour to get some information ?",
276061,26-OCT-11,22-OCT-11,Danny,,en,74.15.240.202,w.barink.pchef@bell.net,13728068,000000120736176,4,4,,4
276062,26-OCT-11,24-OCT-11,Brent,,en,76.65.10.49,madimitry@sympatico.ca,13742006,000000120765796,5,5,"Brent's customer service and technical skill was the best!  Sorry, I cannot think of how he could have improved his call when it was already perfect!",5
276063,26-OCT-11,25-OCT-11,Fairin,,en,70.51.125.196,dvbflowers@sympatico.ca,13750752,000000120796892,5,4,"To lessen the cost of the internet charged.
Based on the usage I do believe that it
is not affordable being a senior citizen with very little to pay my bill.
",5
276064,26-OCT-11,25-OCT-11,Jorge Alberto,,en,70.50.54.147,nancy.hamm025@sympatico.ca,13757472,000000120800075,3,3,nothing,3
276065,26-OCT-11,25-OCT-11,Sofien,,fr,69.157.155.20,g.farag@sympatico.ca,13751614,000000120800548,4,5,,5
276066,26-OCT-11,25-OCT-11,Ivette,,en,64.228.149.116,muirs4@sympatico.ca,13757304,000000120794068,4,4,"Nothing really, had an issue with internet service and technician walked me through the steps to correct problem and get my service back.",3
274644,22-OCT-11,10-AUG-11,Jacqueline,,en,65.95.103.107,jackie.hamilton@sympatico.ca,12872277,000000119094190,2,1,helped fix the problem...it seems like every mth the problem with the internet.  The technician said the problem was fixed...it wasn't after hanging up ( was on the phone with her for 1 1/2hr) She told me next time it happens to unplug modem and let it reset itself.  I recently had knee surgery and try to get down on the floor to do that when the plug was under a computer desk.  Plug wasn't labeled...unplugged desktop and now can't use it. ,2
274645,22-OCT-11,21-OCT-11,Daniel,,en,65.93.86.105,bjsbhamp@sympatico.ca,13709980,000000120722803,5,5,All was good,4
274646,22-OCT-11,21-OCT-11,Aprajit,,en,76.69.29.179,bowfam1@sympatico.ca,13710156,000000120704953,5,5,all was good,5
274647,22-OCT-11,21-OCT-11,Mukesh,,en,174.88.64.215,james.colebrook@sympatico.ca,13714226,000000120701116,5,5,The initial call was answered outside Canada by a person with an accent I had great difficulty understanding.  This I feel could be inproved since time is lost trying to understand the instructions.  Thank you.,5
274648,22-OCT-11,21-OCT-11,Monica,,en,76.69.27.27,jonandjen@sympatico.ca,13714968,000000120722157,4,4,I don't have any issues with your customer service. The fact that your call centres are back in Canada is a positive. What you could better is improve your billing and services. Since my family moved into our new home I have spent 8 hours on the phone trying to resolve our services and billing. Customer service would resolve the costs of our services yet I have had to call to get the billing corrected for the last 3 months.,4
274649,22-OCT-11,21-OCT-11,Ali,,en,74.15.27.154,karry@bell.net,13715330,000000120725159,5,3,waiting time for representative.,4
274650,22-OCT-11,21-OCT-11,Lawrence,,en,65.93.108.149,labman@sympatico.ca,13715774,000000120721144,1,1,Removed the block so I could send out E mails,3
274651,22-OCT-11,21-OCT-11,Michel,,en,70.53.93.103,damiana.mcquigge@sympatico.ca,13711388,000000120718066,5,5,"Nothing, I was extremy satisfied",5
274652,22-OCT-11,21-OCT-11,Gregory,,en,64.229.228.105,jonlaish@sympatico.ca,13714982,000000120713772,5,4,I am completely satisfied.,5
274653,22-OCT-11,21-OCT-11,Kyle,,en,69.156.30.150,randywhite@bell.net,13719196,000000120719807,4,5,,4
274654,22-OCT-11,21-OCT-11,Med ali,,fr,76.64.24.236,angele-jml@sympatico.ca,13709256,000000120725069,5,4,Envoyer le lien sur live messenger ,5
274655,22-OCT-11,21-OCT-11,Adam,,en,65.95.180.125,robert.1@sympatico.ca,13719600,000000120705094,5,5,The gentleman that helped me was extremely helpful and knowlegeable. Couldn't have asked for anything more.,5
274656,22-OCT-11,21-OCT-11,Nicholas,,fr,70.26.178.137,rayloup@bell.net,13719232,000000120720112,5,5,Merci Nicolas,5
274657,22-OCT-11,21-OCT-11,Victor Gabriel,,en,70.27.66.123,dchisholm@sympatico.ca,13711650,000000120708729,2,1,not sure,
274658,22-OCT-11,21-OCT-11,Sowjanya,,en,70.50.114.71,bernier.s@sympatico.ca,13709836,000000120723728,5,5,"This was the second time I had to call as the first call was disconnected and the gent did not call me back.  This lady who I spoke to was fantastic - far better and more customer service oriented than the first guy.

The only issue was that I kept having trouble hearing her - she sounded so far away - she said maybe her microphone was getting old but she had to  keep putting it right in front of her mouth for me to hear her properly.",4
274659,22-OCT-11,21-OCT-11,Ahmed Khalil,,fr,65.92.248.104,milettep@sympatico.ca,13717484,000000120709103,5,5,,5
274660,23-OCT-11,22-OCT-11,Madhu,,en,70.27.165.189,donnaparkhill@sympatico.ca,13723838,000000120732160,5,5,I was completely satisfied with the service!,5
274661,23-OCT-11,17-OCT-11,Serina,,en,70.51.59.104,flobru.gardenesque@sympatico.ca,13652518,000000120610946,1,,There was no follow up call as was promised. I still am not aware if a personal web space was created for me as I had requested.,
274662,23-OCT-11,22-OCT-11,Madhu,,en,70.50.223.81,victoria24@sympatico.ca,13728032,000000120739886,5,5,???????????????????????/,5
274663,23-OCT-11,21-OCT-11,Mohamed,,fr,70.29.110.14,selifili@bell.net,13720252,000000120706734,5,5,,5
274664,23-OCT-11,05-OCT-11,Jeanette,,fr,174.88.228.42,monyc2009@bell.net,13521874,000000120354921,5,4,"
rien",4
274665,23-OCT-11,23-OCT-11,Ahlem,,fr,70.48.225.88,claudel3@sympatico.ca,13723456,000000120743299,4,1,"Ma connexion au niveau Hotmail, suivant
les informations données par un de vos 
agents, il y a un problême avec sympati-co et que j'attend depuis. Hotmail ne 
connait pas mon identité et mon ordinateur",
274666,23-OCT-11,21-OCT-11,Danielle,,en,70.30.82.200,jamesnicoloff@sympatico.ca,13714246,000000120704640,,,"I have been calling Bell since August - each month when the bill is received.  The operators in the Philippines are very nice and polite but they have no authority to correct billing problems.  This time I was transferred finally afte 15 minutes to a service provider in Canada and she said all would be corrected and sent me an email to confirm.

I will wait for the next bill to be certain everything is corrected.

Bell Canada has demonstrated that they are poor Canadian corporate citizens using offshore service providers when Canadians need jobs!
Also they waste valuable customer time dealing with the offshore service providers who obviously have no authority to correct problems in billing.
Rogers is now using Canadian service providers.
Think about it.",2
274667,23-OCT-11,22-OCT-11,Roy,,en,74.12.233.96,actwrite@sympatico.ca,13722544,000000120740239,4,4,"I am not sure since when I tried to access the code sent to my alternate email address, I opened my troubled email with the new password.
This prevented me from loging on to the alternate.
I had to start over and access my alternate first.
Maybe I misunderstood that I had to open my alternete first.",5
274668,23-OCT-11,22-OCT-11,Karla,,en,184.151.127.171,dwayne_lisa@sympatico.ca,13723906,000000120740210,1,1,Not being on hold for at least a half hour befor I hang up,1
274669,23-OCT-11,22-OCT-11,Ravi,,en,174.91.116.83,david.penney@sympatico.ca,13723644,000000120741870,5,5,Actually it was pretty good.  The instructions before getting to the agent were actually very good and resolved the problem. Basically just needed to reboot the modem.,4
274670,23-OCT-11,22-OCT-11,Prem,,en,174.91.70.51,plumbco@sympatico.ca,13726904,000000120730380,5,5,nothing better,5
274671,23-OCT-11,22-OCT-11,Jose,,en,67.70.47.16,icetime@sympatico.ca,13724694,000000120729153,4,3,,4
274672,23-OCT-11,21-OCT-11,Walid,,fr,174.92.173.26,rejeannezimmerman@sympatico.ca,13719360,000000120716068,5,5,tout a été parfet ,5
274673,21-OCT-11,20-OCT-11,Ilona,,fr,70.52.84.25,michchan@sympatico.ca,13703298,000000120691074,5,5,Rien de Plus.  Car tout est Parfait Gros Merci a Vous,5
274674,21-OCT-11,20-OCT-11,Jessa,,en,174.89.40.119,dmok@sympatico.ca,13697524,000000120678742,5,5,To send in a confirmation of what we have agreed or how the problem has been resolved as soon as possible.,5
275102,25-OCT-11,18-OCT-11,Priya,,en,207.236.165.75,mbazzo@sympatico.ca,13672940,000000120639685,3,4,have better rate plans. more airtime minutes and more data. ,3
275103,25-OCT-11,24-OCT-11,Mohamed,,en,70.26.111.252,majordad@sympatico.ca,13742030,000000120759481,5,5,N/A,5
275104,25-OCT-11,24-OCT-11,Wael,,fr,70.55.64.22,wpaskievici@sympatico.ca,13746434,000000120784309,5,5,"Rien, c'était un probléeme de connexion aau réseau",5
275105,25-OCT-11,24-OCT-11,Sonia,,fr,70.29.254.134,alain7.paquette@sympatico.ca,13735890,000000120765410,3,,Vérifier si tout avait fonctionné,3
275106,25-OCT-11,24-OCT-11,Jose,,en,174.94.123.203,BURMAL@sympatico.ca,13735402,000000120765012,4,4,NOT CHANGE THE BELL MAIL PAGE IN THE FIRST PLACE.,5
275107,25-OCT-11,24-OCT-11,Philip,,en,70.51.154.99,ron2495@sympatico.ca,13744600,000000120766822,2,2,"Tested and addressed problems I detected on you end. But no, asking me what I thought the problem was. I know Bell's DSL..",2
275108,25-OCT-11,24-OCT-11,Hayett,,fr,76.68.165.22,maurice.richer@sympatico.ca,13742440,000000120756193,5,5,satisfait 100 sur 100,5
275109,25-OCT-11,24-OCT-11,Ryan,,en,207.35.210.205,albertyeung@bell.net,13735934,000000120770890,4,4,Nil,5
275110,25-OCT-11,24-OCT-11,Melissa,,en,70.50.67.97,malcolmrowan@sympatico.ca,13742036,000000120762701,5,5,,4
275111,25-OCT-11,24-OCT-11,Linda,,fr,184.144.223.100,lamarche.france@sympatico.ca,13741394,000000120766811,4,5,,4
275112,25-OCT-11,24-OCT-11,Edwitch,,fr,184.144.223.100,lamarche.france@sympatico.ca,13741396,000000120766472,4,4,,4
275113,25-OCT-11,21-OCT-11,Suraj,,en,174.91.34.158,wilsonph@sympatico.ca,13721966,000000120705394,5,5,,5
275114,25-OCT-11,23-OCT-11,Claudia,,en,70.48.165.156,cwwilson@sympatico.ca,13729792,000000120748706,4,4,,5
275115,25-OCT-11,22-OCT-11,Jason,,en,70.27.106.101,patrenahan@sympatico.ca,13726726,000000120739971,3,4,As it was the weekend the solution could only be put in place on Monday afternoon. Therefore I went without email for 48 hours,4
275116,25-OCT-11,24-OCT-11,Mariem,,fr,69.156.164.56,danic@bell.net,13737904,000000120761490,5,5,"Ce qui manque est une auréole sur la tête de votre employé Mariem, qui fut a l'écoute de mon problème et a su le régler, cet employé est une perle..je crois que cela dit tout.
                Merçi, encore
                      Daniel Maurice",4
275117,25-OCT-11,24-OCT-11,Linda,,en,184.146.139.247,therounds@bell.net,13745806,000000120762648,4,4,"Not caused the problem to have me call in the first place. i.e. send me a return package for my modem when I did not cancel my Internet package.

Change this survey since the bar for a high rating is set pretty low.",3
275118,25-OCT-11,24-OCT-11,Jamila,,fr,174.89.220.174,clauderochon@bell.net,13737584,000000120761926,4,4,"Le technicien m,as dit de raccrocher afin de faire des vérifications,qu,il me rappelerais dans les 10 minutes suivantes or il ne l,a pas fait,mais mon internet est revenu ok comme par magie",5
275119,25-OCT-11,24-OCT-11,Aaron,,en,70.29.242.33,john.davidson@sympatico.ca,13740708,000000120767333,1,1,"I spoke to four different Bell representatives concerning a billing on my American Express card. Not one of them could explain these unauthorized billings and were extremely unhelpful. Your staff are incompentent and need to be trained for their job. You need to have somebody who can deal with TV, internet & telephone. For a bill for ""BELL CANADA ORDER MAX B TORONTO"" is it TV, internet or telephone? I got tossed around between these groups all saying the charge was not theirs. Who do I talk to for billing problems like this? I spent almost two hours on the phone yesterday with four different Bell representatives and never got an answer.  ",1
275120,25-OCT-11,21-OCT-11,Malek,,fr,76.69.109.253,gislaineb@sympatico.ca,13713324,000000120707586,5,5,Je trouve que je ne paie pas le prix convenu.*19-688-2795,
275121,25-OCT-11,24-OCT-11,Mohamed,,fr,70.50.166.86,claubert15@sympatico.ca,13737560,000000120766193,5,5,,4
275122,25-OCT-11,24-OCT-11,Vikram,,en,70.29.70.160,scottso33@sympatico.ca,13745012,000000120763266,4,4,Quicker response.,5
275123,25-OCT-11,17-OCT-11,Mehdi,,fr,174.88.183.100,brunomurielle@sympatico.ca,13649704,000000120595597,1,3,Le même probl`me qui revient tout le temps. Je suis tannée des techniciens qui ne parle pas le même fran¸ais que moi. M...m.....,1
275124,25-OCT-11,24-OCT-11,Jean,,en,198.235.184.10,bcnovak@sympatico.ca,13736590,000000120764095,3,3,"The CCR transferred me to a Loyalty person, but misrepresented the reason for my call.  I am on a contract, but my invoices do not always honour that. The Loyalty person suggested I stop the contract and go on a 12 month no-contract 50% off plan.  I said OK. Then he said I would probably get charged $100 for breaking my contract, and I would have to call the Loyalty dept to get it reversed!  Why not just not charge me? I am ""breaking"" the contract at your suggestion.  Thanks.  Barry Novak b1dwpi72",3
275125,25-OCT-11,24-OCT-11,Khan,,en,174.92.120.67,kclifford@bell.net,13741100,000000120770372,5,5,,5
275126,25-OCT-11,24-OCT-11,Wynbert,,en,70.30.109.24,rworobec@sympatico.ca,13744764,000000120761860,5,5,,5
275127,25-OCT-11,24-OCT-11,Ramzi,,fr,70.50.148.122,mba_clair@sympatico.ca,13742470,000000120764538,5,5,je suis satisfaite,5
275128,25-OCT-11,21-OCT-11,Radhia,,fr,70.30.171.74,rogerrouthier@sympatico.ca,13719730,000000120717725,5,4,,5
275129,25-OCT-11,24-OCT-11,Brittany,,en,174.91.41.153,vincenza.sera@sympatico.ca,13746186,000000120764403,5,5,,5
275130,25-OCT-11,18-OCT-11,Annie,,en,65.95.144.150,dave.epp@sympatico.ca,13666970,000000120628713,5,5,"Give me a larger discount on my new internet service, becuase I have complained about our internet for years, and now finally you have provided me with DSL.....but I have spent extra money on modems, and other boosting devises from future shop to try to increase out internet speed...very frustrating.",4
275131,25-OCT-11,18-OCT-11,Alex,,en,70.24.204.238,sgbshaw@bell.net,13676372,000000120624961,4,3,,4
275132,25-OCT-11,20-OCT-11,Christine,,en,184.151.63.216,evanmcfadden@sympatico.ca,13698136,000000120695022,1,1,Make me happy... Don't make me have to resort to canceling my plan just to get anywhere,1
275133,25-OCT-11,24-OCT-11,Arturo,,en,67.71.130.179,pgianfriddo@bell.net,13743742,000000120784113,1,1,you could have fixed my problem ,1
275134,25-OCT-11,24-OCT-11,Charles,,en,174.91.6.252,baker35@sympatico.ca,13736498,000000120762105,5,1,,3
275135,25-OCT-11,24-OCT-11,Harathi,,en,64.231.227.241,capat@bell.net,13737157,000000120769891,4,4,None,4
275136,25-OCT-11,20-OCT-11,Mohamed,,fr,174.93.240.161,gilles.bissonnette3@sympatico.ca,13698954,000000120698263,3,3,,4
275137,26-OCT-11,25-OCT-11,William,,en,174.88.217.58,patrick.wood2@sympatico.ca,13758102,000000120799193,5,5,"Nothing.  Tech. was friendly, knowledgeable, and stayed with me while we resolved the problem!!",5
275138,27-OCT-11,26-OCT-11,Vijayashanti,,en,184.145.69.157,barbeedoll@sympatico.ca,13763588,000000120820241,5,5,nothing maybe give me deal ha ha,5
275618,25-OCT-11,22-OCT-11,Linda,,en,69.158.144.178,jules2763@sympatico.ca,13725196,000000120741876,4,4,It is not the first time i've called about the same issue but it is the first time it was resolved quickly.  I will be satisfied when i see the credit showing on my bill for the few days without internet and for all the times i kept getting booted off! For recommending--we'll see,3
275619,25-OCT-11,24-OCT-11,Budala,,en,70.31.25.175,l.webb@bell.net,13741356,000000120759672,1,1,My experience with bell thus far one week of service had been awful!! Nothing but problems all around. Three techs to my house over 8 hours on the phone with tech! Terrible!!! ,1
275620,25-OCT-11,24-OCT-11,Justine,,en,204.101.237.195,rjsaulnier@sympatico.ca,13744390,000000120759178,3,2,"I was on dail-up recently until Oct. l3/11 when I purchased a Bell Internet stick for your hi-speed through Best Buy store. Trying to cancel my dail up was horrendous to say the least. I contacted the dailup department on October l3th and spoke to a Christy who then transferred me to a Philip in the mobility Department who then transferred to me to Brenda @ 11:05 a.m.to cancel same and advised that I had purchased the Internet hi speed stick and no longer required the dail up service. I was told at that time it would be cancelled.  On Oct. 20th,I found I was charged $4l.75 for the Oct. 16th billing on my credit card. I called on Oct. 24th, and spoke to Justine to request the reason for the charge as I had contacted the department on Oct. l3th to cancel and she advised that as of Oct. 24th I was still on the dail-up system.  Justine advised that a credit will be forthcoming but I still do not see why I will be charged for another month service when I purchased the Bell Internet hi speed stick?  I find that for a mega-media such as Bell there is a very poor lack of communication between your dail-up service and the Internet stick department - there seems to be none! I can not tell you how many phone calls and the enormous length of times that I was on the phone to Bell about this situation which was very frustrating and I am sure many other customers must feel the same.  I wonder if I would have had as much a problem with Rogers.",2
275621,25-OCT-11,24-OCT-11,Arun,,en,70.30.54.7,mdstan@sympatico.ca,13742564,000000120767717,4,4,At the end of the session I would have felt better if we could have checked all the sympatico internet settings on my computer as well as the firewall compatability - there are at least 3 firewalls. Maybe that was done & I did not know it.,5
275622,25-OCT-11,24-OCT-11,Ricardo,,en,76.69.101.147,trcavers@sympatico.ca,13745972,000000120762077,5,5,,5
275623,25-OCT-11,24-OCT-11,Cindy,,en,70.53.75.197,cheren13@bell.net,13737380,000000120764531,4,4,Not loosing the connection in the first place would have been better.  A new line had to re-established and we had no internet for a day in which a lot of correspondence was supposed to be going back and forth.,3
275624,25-OCT-11,24-OCT-11,Mir,,en,184.145.105.65,lynda.obenauf@sympatico.ca,13741894,000000120762246,5,5,,4
275625,25-OCT-11,24-OCT-11,Zied,,fr,65.92.211.172,marc.authier083@sympatico.ca,13742090,000000120764938,3,5,Vos techniciens parlent trop vite. Pas le temps d'inscrire et de retenir les procéduresé. Ça serait bien qu'ils ralentissenet le débit des paroles pour que l'on suive et l'on retienne les procédres lorsque l'on fait une opération. Cela vous épargnerait de nouveaux appels pour les mêmes procédures. ,3
275626,25-OCT-11,24-OCT-11,Koussay,,en,174.88.116.90,lilileo22@bell.net,13741599,000000120767308,5,5,nothing,5
275627,25-OCT-11,24-OCT-11,Lamya,,en,174.91.59.181,montym@sympatico.ca,13742960,000000120769406,5,4,"It took too long to send somebody down.
I called early in the morning & somebody showed up after 5 PM.  That is way too long.
Once they were here, everything was okay.",5
275628,25-OCT-11,21-OCT-11,Mario,,fr,174.88.183.100,brunomurielle@sympatico.ca,13710300,000000120719304,5,4,Cette fois tout a bien été cela faisait plus que six fois que j'appelais poour le même problème et il n'était jamais résolu. C'était aussi la premi`re fois que j'avais une personne qui parlait le même français que moi. Les déportés difficiles à comprendre non merci!!!,3
275629,25-OCT-11,24-OCT-11,Jenett Mae,,en,174.93.123.186,joan.dacosta@sympatico.ca,13740638,000000120756914,5,5,IF YOU HAD EXPLAINED IN THE STATEMENT WHY WE HAD TO PAY FOR A NEW MODEM AS WE HAVE OUR INTERNET WITH YOU FOR SEVERAL YEARS ,5
275630,25-OCT-11,24-OCT-11,Sam,,en,70.51.208.252,gordruntz@sympatico.ca,13739506,000000120763682,3,,"I had a hard time understanding him, he didn't let me explain everything, he cut me off and start talking.",2
275631,25-OCT-11,23-OCT-11,Ryan,,en,184.148.65.178,stahl.etc@sympatico.ca,13734560,000000120749801,5,4,"Ryan was very knoweldgeable and certainly realized that the package I currently was using was not meeting my needs;  I asked for the basics in email, and internet (Google) and did not need anything more complex;  Ryan was able to give me just what I need (i.e. basics)  easy and simple to use, which is all I want;  He was very understanding and listened to what I wanted and provided the same;  ",4
275632,25-OCT-11,24-OCT-11,Edwin,,en,174.88.187.13,karen_bonnell1@sympatico.ca,13741038,000000120768138,1,1,"Have someone who spoke proper English.
The tech did NOT fix the problem after 1 1/2 hrs. on the phone.  I eventually fixed it myself about an hour later.",3
275633,25-OCT-11,20-OCT-11,Hadhemi,,fr,69.159.163.176,jacgagnon@sympatico.ca,13699984,000000120686843,3,1,jAi du téléphoner de nouveau aujourd'hui et le probleme a ete resolu. Service tres aimable dans les deux cas,3
275634,25-OCT-11,24-OCT-11,Grant,,en,70.51.204.46,mary.ken@sympatico.ca,13742354,000000120772219,5,5,Grant was fantastic.  Bell needs to employ more people like Grant. ,3
275635,25-OCT-11,19-OCT-11,Ericka,,en,67.70.81.156,scott44@bell.net,13691352,000000120663953,2,3,let me know when work was finished. supposed to have service person here to check inside line had to waist two days waiting for person that didnt show up or call almost makes me want to switch to another company,3
275636,25-OCT-11,24-OCT-11,Nicole,,en,174.92.87.112,peterferguson_4@sympatico.ca,13743724,000000120769345,4,4,Solved the problem at the first instance. Nicole was the only rep who seemed to grasp the problem.,3
275637,25-OCT-11,21-OCT-11,Naveed,,en,67.70.128.41,lmclellan001@sympatico.ca,13716226,000000120725433,3,1,train your foreign support people better on computers and internet services,2
275638,25-OCT-11,24-OCT-11,Jeff,,en,69.157.149.123,alexander.long@sympatico.ca,13735954,000000120756655,4,4,Make it possible to communicate with Bell (in English) for those who only have a dial phone.,4
275639,25-OCT-11,23-OCT-11,Inobel,,en,67.70.207.148,hhessel@sympatico.ca,13731056,000000120744714,5,5,,4
275640,25-OCT-11,24-OCT-11,Pascal,,en,74.15.246.166,robchris@sympatico.ca,13744440,000000120771852,5,5,,5
275641,25-OCT-11,24-OCT-11,Sarah,,en,70.54.45.172,acook@sympatico.ca,13735756,000000120765436,5,5,,5
275642,25-OCT-11,24-OCT-11,Sahbi,,fr,24.122.216.241,micheline.giroux@sympatico.ca,13742716,000000120761302,5,4,Rien.,4
276067,26-OCT-11,25-OCT-11,Kumar,,en,74.14.6.113,mepersaud@sympatico.ca,13756642,000000120785116,5,5,My recent was complete in every way,5
276068,26-OCT-11,25-OCT-11,Sonia,,fr,69.159.88.77,HBERT1@sympatico.ca,13746824,000000120804058,3,4,M'offrir dès le début la bande de 45 G au lieu de me l'offrir à la fin lorsque je voulais réfléchir. J'avais une bande de 5 G et on me proposait une bande de 60G et je demandait un milieu et la personne me disait que ça n'existait pas...,3
276069,26-OCT-11,25-OCT-11,John,,en,70.51.164.87,benhudson@sympatico.ca,13748310,000000120785057,4,4,nothing,4
276070,26-OCT-11,25-OCT-11,Erick,,en,67.68.54.198,joanspilates@sympatico.ca,13753808,000000120797386,3,2,send someone out immediately,2
276071,26-OCT-11,25-OCT-11,Anah,,en,74.14.128.245,jthurston64@sympatico.ca,13754188,000000120808091,5,5,I was waiting to talk to a representative and was on hold for a good 10 minutes.Being the person I am I understood that they were all busy with other people.Other then that I was satisfied with the service.,5
276072,26-OCT-11,25-OCT-11,Ahmed,,en,65.93.213.202,m.crickmore@sympatico.ca,13755692,000000120792907,4,4,my issue was dealt with quickly and I was satisfied.,4
276073,26-OCT-11,25-OCT-11,Valerie,,en,70.24.3.248,jmk@bell.net,13753766,000000120795881,5,4,,5
276074,26-OCT-11,25-OCT-11,Haythem,,fr,50.100.107.186,carveronique@sympatico.ca,13749086,000000120788458,5,4,"C'est très bien.. .Malgré de bonnes ecplications, je n'ai pas compris mais ça dépend probablement de mon manque d'expérience.",5
276075,26-OCT-11,25-OCT-11,Vijay,,en,69.158.96.221,abdohlal@sympatico.ca,13747150,000000120806572,5,3,,5
276076,26-OCT-11,25-OCT-11,Budala,,en,174.91.47.116,mtafts@sympatico.ca,13757290,000000120799925,1,1,our wireless does not work,2
276077,26-OCT-11,25-OCT-11,John,,en,70.50.186.208,wayne_debbie@bell.net,13761756,000000120792098,3,2,,3
276078,26-OCT-11,25-OCT-11,James,,en,184.147.126.159,sd.best@sympatico.ca,13759876,000000120794479,4,1,Issue remains unresolved.,5
276079,26-OCT-11,25-OCT-11,Nicholas,,en,184.147.126.159,sd.best@sympatico.ca,13759878,000000120797229,4,1,Issue remains unresolved.,5
276080,26-OCT-11,25-OCT-11,Nicholas,,en,184.147.126.159,sd.best@sympatico.ca,13759880,000000120796640,4,1,Issue remains unresolved 18 hours later.,5
276081,26-OCT-11,25-OCT-11,Prince,,fr,67.68.90.99,nbenachenhou@sympatico.ca,13757550,000000120785825,4,5,,4
276082,26-OCT-11,25-OCT-11,Mhamed Chekib,,fr,65.95.75.189,savardam@sympatico.ca,13759792,000000120798770,5,5,Votre technicien Nacef a été patient et a été assez diligent dans la résolution de mon problème. merci de lui transmettre mon appréciation,5
276083,26-OCT-11,24-OCT-11,Mariem,,fr,76.65.63.17,pcouet@sympatico.ca,13743654,000000120762434,3,3,"Très compétente pour les différent plans disponibles.
Techniquement, n'est pas familière avec les différent protocoles internet: 802.11 A, B, G ou N.",4
276084,26-OCT-11,25-OCT-11,Erika,,en,76.68.188.237,wrickaby@sympatico.ca,13761916,000000120803789,1,1,"I was transferred 6 times to various departments and had to hang up and call again.  In the end, I was told I had to send an e-mail to Bell to resolve my request.   It took almost an hour to be told there was nothing they could do to resolve my inquiry. ",2
276085,26-OCT-11,25-OCT-11,Hassen,,fr,65.94.163.201,f.valerie@bell.net,13751230,000000120799450,1,1,"Le technicien n'a pas compris ma demande et a utilisé un moyen pour contourner mon problème. Mon problème n'est pas résolu.
Mes clients recoivent toujours mes couriels envoyés avec mon adresse .com avec l'adresse de ma conjointe.",1
276086,26-OCT-11,25-OCT-11,Charles,,en,96.44.254.249,julio_albertoc@bell.net,13754250,000000120797715,5,5,,5
276087,26-OCT-11,25-OCT-11,Janice,,en,174.91.139.241,tbarros@bell.net,13760902,000000120795140,4,4,,3
276088,26-OCT-11,25-OCT-11,Naveed,,en,67.68.218.17,r.kovalyk@sympatico.ca,13758588,000000120803524,4,4,,5
276089,26-OCT-11,25-OCT-11,Danny,,en,67.68.218.17,r.kovalyk@sympatico.ca,13758590,000000120786687,4,4,,5
276090,26-OCT-11,25-OCT-11,Lilian,,en,209.226.116.8,jgibson1@bell.net,13753575,000000120791247,5,4,"the service was great. im not very good at computers, i would have not been able to do it on my own. thank you!",5
276091,26-OCT-11,25-OCT-11,Ridha,,fr,69.156.75.167,j.denis1@sympatico.ca,13752942,000000120799122,5,5,,5
276092,26-OCT-11,25-OCT-11,Chiheb,,fr,76.69.111.55,murielpelletier@sympatico.ca,13757318,000000120793291,5,5,,5
276093,26-OCT-11,25-OCT-11,Oussama,,fr,76.69.111.55,murielpelletier@sympatico.ca,13757320,000000120786600,5,5,,5
276094,26-OCT-11,25-OCT-11,Taoufik,,fr,76.67.85.241,jpepin60@bell.net,13754092,000000120808828,5,5,Chaque fois que j'ai téléphoné le service à été hors pair.Les représentants sont gentils et toujours prêts à règler les problèmes.,5
276095,26-OCT-11,25-OCT-11,Asra,,en,174.91.47.52,wendycameron@sympatico.ca,13761802,000000120798712,5,5,The sympatico help service stands out. My experience in the past with other Bell services has been uneven.  ,4
276096,26-OCT-11,24-OCT-11,Karen,,en,184.146.133.157,ethomas1@sympatico.ca,13738808,000000120771247,1,4,"when you offer me a free upgrade from fibe6 to fibe12 and not tell me that the free is only for 12 months, I find that deceiving.",2
276097,25-OCT-11,24-OCT-11,Med Hedi,,fr,74.14.169.231,lacgustave@sympatico.ca,13741369,000000120766921,4,4,,4
276098,25-OCT-11,07-OCT-11,Seshadri,,en,64.231.161.182,jarichburg@sympatico.ca,13544344,000000120409537,4,5,,5
276099,26-OCT-11,24-OCT-11,Michael,,en,70.53.87.19,fledderus@sympatico.ca,13738962,000000120762975,4,4,,4
276100,26-OCT-11,25-OCT-11,Geetha,,en,184.147.118.153,elisabethcw@bell.net,13750956,000000120806817,2,1,After checking everything on-line...the problem couldn't be solved. 45 min...then he put me on hold for a conference.  Got third party on...heard a hello...and then gone.  My second call...still not working...had to call back yet again.  This was my third call.,1
276101,26-OCT-11,25-OCT-11,Mark,,en,70.30.98.103,bmiller000@sympatico.ca,13748526,000000120801214,5,5,all was fine,5
276102,27-OCT-11,26-OCT-11,Cristobal,,en,76.69.237.157,margjohncotk@sympatico.ca,13771124,000000120823012,4,4,"My computer was fixed for about 8 hours, but the next morning no more internet or e-mail.  What is going on?",3
276103,27-OCT-11,26-OCT-11,Sonia,,en,184.144.79.121,terry.thom@sympatico.ca,13775684,000000120823013,5,4,I did have a cell phone so I was able to get a password message. I am not sure how I would have managed with out a mobile devise ,4
276104,27-OCT-11,24-OCT-11,Venkat,,en,70.55.51.30,mkkarlik@bell.net,13742850,000000120758782,4,4,nothing,4
276105,27-OCT-11,26-OCT-11,Gregorio,,en,70.27.181.118,sendai@sympatico.ca,13774684,000000120815919,5,5,Cotinue present excellent customer technical service.,5
276106,27-OCT-11,26-OCT-11,Ryan,,en,76.69.21.146,rncwalker@sympatico.ca,13773968,000000120825092,5,5,,5
276107,27-OCT-11,26-OCT-11,Slah,,fr,76.69.178.92,david.devoy@sympatico.ca,13765402,000000120818315,4,4,,5
276108,27-OCT-11,26-OCT-11,Med Ali,,fr,69.156.200.236,sonia.gauthier100@sympatico.ca,13775118,000000120825403,5,5,C'est parfait,5
276109,27-OCT-11,26-OCT-11,Brett,,en,174.93.80.14,e.lefler@sympatico.ca,13766174,000000120817677,5,5,Nothing--he handled everything perfectly!,5
274675,21-OCT-11,18-OCT-11,Med ahmed,,fr,70.52.90.73,granger.annie065@sympatico.ca,13669104,000000120645655,3,2,"Pour la 2e fois en 2 jours, j'ai passé encore 1h30 à reconfigurer le 2Wire que j'avais reçu et déjà configuré avec un de vos techniciens la veille: Il a fonctionné le soir et le midi, rien à faire plus de connexion du tout.J'ai donc perdu un début d'après-midi à essayer de résoudre ce nouveau problème. J'étais plutôt furieuse, car c'était le jour de mon anniversaire, j'ai raté des tas d'appels, annulé un rendez-vous. Bref, le technicien a enfin  réussi à faire fonctionner le modem, mais le signal se perd toujours dans d'autres endroits de la maison. Il semble que ce modem-routeur n'est pas assez puissant. Ce qui est bizarre, je peux me connecter facilement à un voisin (branché sur Vidéotron). Je suis en train  de considérer à quitter Bell.   ",1
274676,21-OCT-11,20-OCT-11,Ghislain,,en,209.146.245.161,bruno66@bell.net,13695870,000000120690894,2,3,"I explain to bell customer rep.
that i took and day off from work and 
and waited 3 days to get my internet
fixed.
when they explain to me that they one come after the first day 
and i spoke to a supervisor for tech support that i should be compasated my my wait for 1 month free for internet and phne services from bell and he told me explain this to customer rep and i should get some compasation for my wait or get 1 month free services and they just brushed it a side 
when peter the supervisor for tech support said i woul get 1 month free survices or something else
but i got nothing for my waiting time.
can someone explain to me why they say somthing and do not do nothing about it? ",3
274677,21-OCT-11,20-OCT-11,Samantha,,en,76.70.115.49,anne.kisyk@bell.net,13694724,000000120698386,5,5,Shorter waiting period,5
274678,21-OCT-11,19-OCT-11,Xenia,,en,69.158.119.163,alexbyoung@sympatico.ca,13679124,000000120661445,4,,,4
274679,21-OCT-11,19-OCT-11,John,,en,69.158.119.163,alexbyoung@sympatico.ca,13679126,000000120662245,4,,,4
274680,21-OCT-11,17-OCT-11,Jenett Mae,,en,70.48.165.118,jrricci@sympatico.ca,13655186,000000120612192,1,1,"Confirm with Customer Loyalty Department that my one time modem fee should have been waived. I was told by another representative prior to this conversation that my monthly rental fee would be waived which is great however, i was not told that i would have to pay a one time fee of $49.99 for the modem. Not very impressed with the situation and how mis-informed I was. Disappointing when you receive a bill with an extra $49.99 added on.
Rob Ricci
705-692-5718  ",2
274681,21-OCT-11,20-OCT-11,David,,en,70.31.74.237,bonnie.wharton@sympatico.ca,13695672,000000120686148,4,3,i use the sympatico home page as my newspaper. having to wait 4 or 5 days for it to be back up does not impress me at all,4
274682,21-OCT-11,19-OCT-11,Bradley,,fr,74.14.210.13,guy.bouchard55@sympatico.ca,13684014,000000120672679,4,5,RIEN,5
274683,21-OCT-11,17-OCT-11,Christine,,en,74.15.97.221,gsbowen@sympatico.ca,13653340,000000120607908,1,1,"Christine made no attempt to understand where the problem lies or for that matter, my point of view. She merely regurgitates the corporate line by repeating the current price plans.",1
274684,21-OCT-11,20-OCT-11,Mohamed,,fr,67.70.16.98,flgo@sympatico.ca,13698386,000000120685836,5,5,,5
274685,21-OCT-11,19-OCT-11,Wafa,,fr,69.159.182.222,hegi@bell.net,13684234,000000120657772,5,4,,5
274686,21-OCT-11,17-OCT-11,Mark,,en,74.14.22.68,vladoyi@sympatico.ca,13663036,000000120593533,5,5,,5
274687,21-OCT-11,18-OCT-11,Afef,,fr,76.71.182.122,fortier.suzanne01@sympatico.ca,13668440,000000120634505,3,4,Beaucoup de misère à comprendre la personne qui m'a répondu (la langue),5
274688,21-OCT-11,19-OCT-11,Devin,,en,184.151.63.183,lowaterdnp@sympatico.ca,13687238,000000120664088,1,1,"cancel my useless dial-up internet service but let me keep my lowaterdnp@sympatico.ca email address.

I have a turbo hub for high speed internet so why do I have to keep the dial-up just to use my email address? gmail and yahoo are free! between our two accounts #16106931 and 505910474 our household pays Bell anywhere from $ 700 to $ 1400 per month depending on usage. Bell should treat it's existing customers better. Now I will look at Rogers.",1
274689,21-OCT-11,20-OCT-11,Ahmed Khalil,,fr,64.229.214.93,marin.c@sympatico.ca,13702704,000000120696960,4,4,"résolution du problème aurait pu être plus rapide. Cependant, M. Khalil a été très courtois et aidant.",4
274690,21-OCT-11,19-OCT-11,Slah,,fr,174.95.251.114,margotlemoine@sympatico.ca,13687722,000000120651252,5,5,"Absolument rien, Monsieur a été très professionel.",5
274691,21-OCT-11,18-OCT-11,Josue,,en,70.30.135.51,williamalex@bell.net,13678106,000000120647240,5,5,nothing,5
274692,21-OCT-11,20-OCT-11,Robbie,,en,174.95.66.4,wolfmanripper@sympatico.ca,13708056,000000120676991,3,3,Customer rep initially seemed put out by my request. However he seemed friendlier near the end of our conversation. ,4
274693,21-OCT-11,20-OCT-11,Kumar,,en,76.67.113.68,jonel10@sympatico.ca,13700828,000000120676942,2,4,"I am very def. I have great dificuty with 
word definition when listening to your agent when he has an accent.I would like to
be able to contact some one who I understand
It is very hard on your agent when he has to repeat things over and over again before I understand what he wants me to do.I asked my wife to take the phone and interpret for me BUT,she could not understand what he was saying????????",2
274694,21-OCT-11,20-OCT-11,Abdallah,,fr,174.95.241.185,botanix@sympatico.ca,13695686,000000120682740,4,4,,5
274695,21-OCT-11,19-OCT-11,Kranthi,,en,64.229.30.159,sankaric@sympatico.ca,13691264,000000120671068,4,4,,4
274696,21-OCT-11,20-OCT-11,Edward,,en,174.95.50.246,adamstepniowski@sympatico.ca,13694176,000000120696204,4,4,,4
274697,21-OCT-11,20-OCT-11,Edgar,,en,64.229.25.189,francis_liu@sympatico.ca,13698474,000000120686821,1,2,Your customer service team definitely needs a whole lot more training. I called 5 times and got 5 different answers. I was given the wrong information at one time. I was not told of an appointment that a technician has to come to my home to do an installation..............all kind of problems. I am just staying with Bell because I have been using the Bell internet for a long time. ,2
274698,21-OCT-11,27-SEP-11,Tyler,,en,76.68.51.77,deborahf@bell.net,13414126,000000120179931,3,2,"I had forgotten my password and could not log into my computer. After Tyler assisted me, my internet has been coming and going and is not consistent nor constant which is very frustrating. Like everyone who works 9-5, it is frustrating to accomplish so many things like calling to report this during the day. After getting home in the evening, calling is the last thing one wants to do.  ",3
274699,21-OCT-11,20-OCT-11,Peter,,en,174.92.66.47,cristina.larocque@sympatico.ca,13696800,000000120694001,5,5,,5
274700,22-OCT-11,21-OCT-11,Hugo,,en,184.146.72.96,dwoehl@bell.net,13712234,000000120723115,5,5,Wait time is too long prior to the technician answering.,5
275139,27-OCT-11,26-OCT-11,Mohamed,,en,174.88.139.78,soneil21@sympatico.ca,13775110,000000120836068,2,,we were on phone long time cause things were not working properly need more experience.  I am little worried something will happen cause when he was fixing my computer other things happened.,3
275140,27-OCT-11,26-OCT-11,Ronald,,en,70.26.136.42,sam.ra@sympatico.ca,13774472,000000120812134,5,5,"I would like to know why I had no access to my sympatico.ca emails all of sudden from October 19 to 26. Almost 8 days! In this matter, I had to contact 3 persons on your Technical Support Line during this period and have spent so many hours! It was really frustrating to be out of emails for these 8 days! Bell should explain why this unpleasant things happened and why it took 8 days to rectify the problems!!!
",4
275141,27-OCT-11,21-OCT-11,Reuben,,en,76.69.132.200,rodney.erlandson@sympatico.ca,13719686,000000120726166,5,5,"The power adapter for my 2-wire modem had failed. If it was possible to have a service technician (assuming 7/24 tech available) drop one off rather than sent via Purolator, then I could have been back on line sooner. Cost to Bell would likely have been $0.      Otherwise I was satisfied with the service.",5
275142,27-OCT-11,25-OCT-11,Mehdi,,fr,174.93.247.142,aubins@sympatico.ca,13747992,000000120787936,5,5,,5
275143,27-OCT-11,26-OCT-11,Cesar,,en,69.157.4.34,betty_2@sympatico.ca,13763830,000000120827895,3,1,"i was very happy with that call, the young man was super. but today when i called the lady i was talking to, did nothing to help me.i am calling cogeotomorrow and i'm sure it will even be cheaper. thanks ",1
275144,27-OCT-11,26-OCT-11,Sonia,,fr,76.64.249.33,carole.andre01@sympatico.ca,13764396,000000120816405,5,5,"La représentante a été efficace et a répondu avec courtoisie à ma demande.
Intervention à mon entière satisfaction.",4
275145,27-OCT-11,25-OCT-11,Ivan,,en,174.89.124.8,kczettisch@sympatico.ca,13754472,000000120794289,5,4,,5
275146,27-OCT-11,21-OCT-11,Ahmed Ramy,,fr,67.68.171.170,judith_l@bell.net,13715158,000000120711626,3,4,Parler avec des gens du QUÉBEC,3
275147,27-OCT-11,26-OCT-11,Rudys,,en,64.231.32.99,mcd.jsf@sympatico.ca,13771526,000000120812294,2,1,"we deal with only one company=bell canada
do not like being switched back and forth between
so called same companies


",2
275148,27-OCT-11,26-OCT-11,Sharon,,en,70.50.174.253,jennywren@sympatico.ca,13768718,000000120825308,3,3,"line connections were poor couldn't hear each other! 2 1/2 hrs on the phone. Still things are screwd up. I have two accounts should be one ? my dsl at the cottage ""on sus now ""shows up on my main bill 705-253-0111 but I still have an account 705-246-7345"" no res line with dsl service"". ever since I have had a second dsl service I have called you every mounth with billing problems. I am retired fom Bell Canada and if I wasn't I'm sure I would go to a competiter. no reflection on Sharron she was trying her best. Maybe I sould keep 2 accounts one for the cottage and one at home reflecting the services of each? The first mounth after getting dsl at the cottage all srvices were on one account and things were fine. Then for some reason the format on the web page changed and I got the 2 accounts since that time things have been nuts!
On a positve note we sure enjoyed having an internet connection at the cottage this summer!
sorry I guess that's more than one thing but I just had to vent!",3
275149,27-OCT-11,21-OCT-11,Aurea,,en,67.68.12.230,goloony@bell.net,13713398,000000120717104,5,5,Nothing.  I interacted with 3 people - 1 online and 2 over the phone and all 3 were wonderful and helpful.,5
275150,27-OCT-11,18-OCT-11,Andrea,,en,70.51.29.158,jennifer_79@sympatico.ca,13670350,000000120642202,5,5,"If I had Andrea the first time I had called, I wouldn't have called four times before that.",
275151,27-OCT-11,25-OCT-11,Mahender,,en,65.93.87.185,reynoldsae@sympatico.ca,13758942,000000120797604,5,5,a bit of trouble with the language,5
275152,27-OCT-11,26-OCT-11,Armando,,en,74.15.102.139,campbellh@sympatico.ca,13764298,000000120816224,4,4,nothing ,5
275153,27-OCT-11,24-OCT-11,Eleanor,,en,69.159.68.66,evi.john@bell.net,13738832,000000120758588,4,4,,4
275154,27-OCT-11,26-OCT-11,Venkat,,en,70.29.29.61,Bea.Bradshaw@bell.net,13762284,000000120819963,4,4,a little difficult to understand but I am somewhat computer illiterate,4
275155,27-OCT-11,26-OCT-11,Kyle,,en,74.14.220.199,greekscot@sympatico.ca,13767566,000000120827149,5,5,Not a thing.,5
275156,27-OCT-11,25-OCT-11,Ericka,,en,184.145.84.22,mhori2@sympatico.ca,13756694,000000120796451,4,3,"Ericka was very patient and helpful.  She helped to help with 2 problems. 1) She set the time correctly on my e-mail messages sent and received. 2) She corrected settings for the server so that I could gain access to e-mail addresses posted on webpages, such as ""Contact Us"".  She said that if this did not work, I should call Sympatico Tech Support again.  After I talked to her, I tried to connect to e-mail for a newspaper but it did not work.  I will call again when I get some free time. ",4
275157,27-OCT-11,18-OCT-11,Shashank,,en,173.206.69.210,ve3rma@sympatico.ca,13677822,000000120641387,1,1,Followed through with any and all of your promises.,1
275158,27-OCT-11,26-OCT-11,Anne,,en,69.158.33.99,bjstewart@sympatico.ca,13763932,000000120824943,4,4,"Have your phone service person be from Onttario and speek Canadian English. ( Though this is the first time I have spoken to an Indian representative that I did not have any problem understanding. Her name was given as ""Ann"".",3
275159,27-OCT-11,19-OCT-11,Hector,,en,70.54.130.172,dawncove@sympatico.ca,13681878,000000120651982,4,4,No issues,4
275160,27-OCT-11,26-OCT-11,Mohamed,,en,76.69.184.56,e.ruiz@sympatico.ca,13766184,000000120836093,5,5,some other customer service needs continous training ,5
275161,27-OCT-11,26-OCT-11,Ricardo,,en,70.49.61.11,lorraine_sauve@bell.net,13770578,000000120836999,5,1,"my problem was only resolved with the visit of a technician, could not be resolved by speaking with a remote technician",5
275162,27-OCT-11,26-OCT-11,Catherine,,en,209.29.55.5,tc.tseng@sympatico.ca,13775633,000000120831081,5,4,N/A - make sure all your customer service people are Canadian!,3
275163,27-OCT-11,26-OCT-11,Harathi,,en,184.147.179.172,jhardway@sympatico.ca,13768782,000000120825430,4,4,,4
275164,27-OCT-11,26-OCT-11,Nasra,,en,70.53.223.84,mervin7@sympatico.ca,13771674,000000120813833,5,5,We should of called you sooner.,5
275165,27-OCT-11,25-OCT-11,Ahmed Khalil,,fr,70.53.240.103,cgdro@sympatico.ca,13749222,000000120805486,5,5,,5
275166,27-OCT-11,26-OCT-11,Chad,,en,76.65.8.137,a.c.brown@sympatico.ca,13762568,000000120824660,1,1,,2
275167,27-OCT-11,25-OCT-11,Ghassen,,fr,76.70.62.98,jraymond@bell.net,13754120,000000120796719,1,1,me référer à un autre agent plus expérimenté,3
275168,25-OCT-11,22-OCT-11,Sushil,,en,76.68.138.57,minouthecat@sympatico.ca,13726266,000000120730075,4,4,faster,5
275169,25-OCT-11,24-OCT-11,Keerthi,,en,174.88.14.201,m.l.mckee@sympatico.ca,13741952,000000120755163,1,1,Train your staff & hire peoplt that speak English in an understandable fashion.,2
275170,25-OCT-11,24-OCT-11,Mohamed Nidhal,,fr,70.55.177.165,louisbrunet79@sympatico.ca,13741782,000000120759080,5,5,,5
275643,25-OCT-11,24-OCT-11,Sharadha,,en,74.15.62.169,lorne.maclean@sympatico.ca,13741762,000000120760151,5,4,"After much thoughtflu and skillful work by Sharadha did not yeild a solution, it was determined that the problem was with Bell. Nothing could be done. They (Bell) were to call back, they did not. It would seem sensible for Bell to notify technical immediately when that is the case. It wouild eliminate considerable frustrating work.",3
275644,25-OCT-11,24-OCT-11,Deo,,en,174.92.111.236,jacksonsasha@sympatico.ca,13740138,000000120755525,5,5,,5
275645,25-OCT-11,24-OCT-11,Jose,,en,70.49.20.221,johnwoods@bell.net,13740764,000000120767223,5,5,Nothing!!  Jose was absolutely great and very patient with me. In a way he made up for my recent problems with Bell and the accounting dept.,4
275646,25-OCT-11,24-OCT-11,Karishma,,en,184.148.181.180,b.dowling67@bell.net,13736448,000000120758622,2,2,Provide an English speaking person with out the dialect that renders conversations almost impossible.,2
275647,25-OCT-11,24-OCT-11,Prem,,fr,69.158.96.29,aseguinot@sympatico.ca,13736340,000000120760714,4,4,,4
275648,25-OCT-11,24-OCT-11,Martina,,en,174.88.49.93,chuckles50@sympatico.ca,13737476,000000120762548,5,4,Martina did everything she could and succeeded in solving my issue. I very much appreciated the fact that she DID NOT try to sell me other Bell services.,4
275649,25-OCT-11,24-OCT-11,Sunhith,,en,142.40.135.244,bmrazek@sympatico.ca,13736854,000000120764332,5,5,,4
275650,25-OCT-11,24-OCT-11,Tejaswvi,,en,65.93.118.150,beariley_1@sympatico.ca,13736610,000000120757297,5,3,The representative helped me as much as was possible.  I then needed to contact a Kindle representative for the next step.  Once that step was complete another Bell representative was able to finish the steps to make my computer like the Kindle ebook.,5
275651,25-OCT-11,24-OCT-11,Bea,,en,76.71.90.253,darlenebond@sympatico.ca,13737968,000000120766863,5,5,,5
275652,25-OCT-11,08-OCT-11,Kevin,,en,65.95.127.131,sharon.collingham@sympatico.ca,13558390,000000120427699,5,5,"nothing!  Kevin was absolutely great. He was polite, mannerly, patient and such a help. ",5
275653,25-OCT-11,24-OCT-11,Stephanie,,en,70.53.75.186,kstvy2k@bell.net,13741292,000000120764493,4,4,,4
275654,25-OCT-11,24-OCT-11,Carolina,,en,65.92.112.65,mjgigoux@sympatico.ca,13742826,000000120759656,4,5,Not have me speak with over 7 representatives and retell my situation to each one.,2
275655,25-OCT-11,24-OCT-11,Kira,,en,137.122.32.157,mehran_mb@bell.net,13742584,000000120760375,4,4,,4
275656,25-OCT-11,24-OCT-11,Mary Anne,,en,67.68.255.243,dotwinder@sympatico.ca,13738450,000000120766754,4,3,,4
275657,25-OCT-11,24-OCT-11,Hadhemi,,fr,76.67.193.239,marleau.gratton@sympatico.ca,13742268,000000120771727,5,5,,3
275658,25-OCT-11,24-OCT-11,Abbey,,en,69.158.173.191,eniluap@bell.net,13738726,000000120768624,5,5,Your agent Abby was extremely helpful and was able to answer all my questions.,5
275659,25-OCT-11,24-OCT-11,Aria,,en,76.67.191.206,wilson.decarle@bell.net,13746402,000000120763308,4,4,Advise me in advance that when I changed my telephone plan that my internet would be affected.  I now have to pay a one time modem fee of 40$ for the month of October.  It was a bit of a surprise.  ,4
275660,25-OCT-11,23-OCT-11,Zaccheus,,en,74.15.102.86,donlott@sympatico.ca,13730168,000000120744476,3,2,"The rep that I spoke to on the 23 Oct. seemed to be more interested in telling me what my modem was doing rather than listening to what was really happening. Before I hardly started to describe what lights were going on and off in the modem, I was cut off and told then it turns red (even though it didn't). I was quickly told that it was the power supply cord and that you folks would mail me one. Fine. Much later that night my modem came back on-line all by it's self. I waited till 25 Oct. to make sure it was going too keep running then placed another call to see if I should return the cord and to provide an update. I was very fortunate to speak with a very knowledgeable gentleman who listened to my description of what had happened and said there is nothing wrong with the power supply cord. He basically said he didn't know what the problem had been, but did offer a few suggestions, and placed my service on monitor for the next 24 hrs to see if the problem happens again. There is never anything wrong with saying ""I don't know"" and I'm very happy with the results of my second call. Thank You. ",4
275661,25-OCT-11,24-OCT-11,Gloria,,en,70.49.141.164,sherryandron@bell.net,13745172,000000120770182,5,5,,5
275662,25-OCT-11,24-OCT-11,Matthew,,en,184.148.132.61,marion.howell@sympatico.ca,13742218,000000120771339,5,5,Nothing,5
275663,25-OCT-11,24-OCT-11,Wayne,,en,65.95.215.187,mckeands@bell.net,13742530,000000120783531,2,1,"Maybe, investigate the issues a little more enthusiastically.",3
275664,26-OCT-11,25-OCT-11,Gloria,,en,174.94.29.41,a.m.mangold@sympatico.ca,13747060,000000120787633,5,5,,5
275665,26-OCT-11,25-OCT-11,Estephania,,en,76.64.96.212,gherasim@sympatico.ca,13751936,000000120804221,3,3,Excellent service in re-installing Bell Internet Security Services. We were unsuccessful in displaying sympatico.ca as our home page stating it is unavailable yet it displays on our laptop?,4
275666,26-OCT-11,25-OCT-11,Katelyn,,en,184.148.116.49,sheida_sadr@sympatico.ca,13760060,000000120789729,5,5,Maybe getting more special offers from bell every once in a wile since I am a long term customer,5
275667,26-OCT-11,25-OCT-11,Deepika,,en,65.94.135.244,rwaller@bell.net,13759530,000000120784944,3,4,"Volume of phone call,had to constantly remind her to speak up.",5
275668,26-OCT-11,25-OCT-11,Milos,,en,65.93.197.232,joe.zi@sympatico.ca,13753850,000000120797437,1,1,"You can get people the know what to do to fix my problem ,all anyone is pass me back and forth from one department to the nex,. snd chsrge me extrs money. This has been going on for al most one year, i am currentley seeking other internet providers.As there is no one there that can halp me. gust ask for money.",1
275669,26-OCT-11,23-OCT-11,Med Hedi,,fr,70.53.210.101,jocelynp@sympatico.ca,13731608,000000120750164,4,4,,5
275670,26-OCT-11,25-OCT-11,Hanene,,fr,174.92.232.4,evelyn.jp@sympatico.ca,13751175,000000120797112,4,4,"Depuis le mois de juin, je vous informe d'une erreur sur ma facture.  Vos commis le corrigent, en me donnant un crédit, mais le mois suivant, vous le refacturer.  Depuis juin, je dois vous téléphoner a cet effet.  Pour une fois, y-a-t-il quelqu'un chez vous d'assez compétent pour corriger définitivement cet erreur.",3
275671,26-OCT-11,25-OCT-11,Amanda,,en,67.70.1.55,jackiefriest@sympatico.ca,13753060,000000120796794,5,5,Went perfect - very helpful.,5
276110,27-OCT-11,26-OCT-11,Ajay,,en,65.95.226.82,dave.kool@sympatico.ca,13765378,000000120824696,5,4,GO SLOW FOR US OLD GUYS NOT UP TO THE NEW TECH STUFF,4
276111,27-OCT-11,16-OCT-11,Sam,,en,74.15.62.24,d.bompas@sympatico.ca,13641058,000000120590576,5,5,,5
276112,27-OCT-11,26-OCT-11,Arbi,,fr,70.55.93.195,vachongmms@sympatico.ca,13776094,000000120834914,4,4,,4
276113,27-OCT-11,23-OCT-11,Mohammed,,en,174.91.111.31,amphora1@sympatico.ca,13722704,000000120742649,5,5,,5
276114,27-OCT-11,14-OCT-11,Gustavo,,en,174.91.111.31,amphora1@sympatico.ca,13617158,000000120554298,5,5,,5
276115,27-OCT-11,25-OCT-11,Dilli,,en,76.69.17.108,gwoito@sympatico.ca,13752342,000000120786540,5,4,i do not have my call display since they were working on the line,4
276116,27-OCT-11,22-OCT-11,Afroze,,en,70.51.131.188,bhstudio@sympatico.ca,13723020,000000120741337,1,1,OK heres the thing. This is my account...Tim Ott. My daughter was having trouble connecting to our router. So she called Bell and go to change the password in order for her to connect her wireless. How do you authenticate owners from non owners? ,1
276117,27-OCT-11,19-OCT-11,Ruth,,en,64.229.93.164,goodwr_5@sympatico.ca,13683854,000000120664282,4,4,Clarity of Language,5
276118,27-OCT-11,26-OCT-11,Emmanuel,,en,174.91.128.153,lainson@sympatico.ca,13770068,000000120831609,5,4,,5
276119,27-OCT-11,22-OCT-11,Nawel,,fr,184.145.155.187,claudine.roy@bell.net,13723466,000000120735878,5,5,Rien,5
276120,27-OCT-11,25-OCT-11,Slah,,fr,76.65.64.126,pat.distasio@sympatico.ca,13758052,000000120792594,5,5,Améliorer votre système pour éviter les pannes récurrentes. ,1
276121,27-OCT-11,26-OCT-11,Mario,,en,174.88.41.82,fabel@sympatico.ca,13766648,000000120829187,5,5,"I cant think of anything now but thanks to Mario my faith is renew in bell
his customer service skills is great.
he went above and beyond to  make sure that my set up problems was solved.I am with bell over 24 years  and in the last two weeks I was considering switching, now I will remain a bell customer.
Thanks  Faye ",5
276122,27-OCT-11,25-OCT-11,Tara,,en,74.14.64.179,tracydan1511@sympatico.ca,13761326,000000120805149,2,1,"If the individual dealing with my concerns does not have athourity to resolve, pass me up to a manager who can deal with it.",1
276123,27-OCT-11,25-OCT-11,Karla,,en,209.226.175.23,catlover72@sympatico.ca,13749128,000000120810782,1,1,actually fixed the problems I reported so I can use my e-mail again - still not working tonight after two calls to your service department- I can ead the e-mails but I cannot send - I called 25th and 26th,1
276124,27-OCT-11,24-OCT-11,Daniel,,en,174.94.59.91,peggy2010@bell.net,13743684,000000120762182,3,2,"Iam not satisfied because my modem has red lights on it tn stead of white lightssome times then my internet doesnt work then. so I unplug the modem the for awhile then I plug itin then it works for awhile . it is happening all the time now, when the red lights come on I know i cant use the Internet. I think I may need A new modem.it would be great if you could fix it for me  peggy Fach.",3
276125,27-OCT-11,26-OCT-11,Diane,,en,68.230.96.51,m.woloch@sympatico.ca,13770870,000000120819985,1,4,"Actually listen to my request to cancel service rather than talk me into prolonging it.  I am moving to the USA.  There is no Bell Mobility service here, and paying outrageous roaming charges is theft.  I feel like the agent was trying to cheat me.",1
276126,27-OCT-11,25-OCT-11,Sarah,,fr,70.51.7.104,ohearnj2006@sympatico.ca,13757884,000000120791799,4,5,,5
276127,27-OCT-11,25-OCT-11,Matthew,,fr,70.51.7.104,ohearnj2006@sympatico.ca,13757886,000000120808775,4,4,,5
276128,27-OCT-11,13-OCT-11,Temsu,,en,70.54.130.172,dawncove@sympatico.ca,13606062,000000120534727,1,1,"It took almost 2 hours and I was not listened to......I was told to do the same things multiple times when I had already told her that it had been done. Took her 2 hrs to finally tell me that my modem needed to be replaced, which in turn it really didn't because once I received the new modem I was told that there was a problem on my line and it was fixed within an hour so I went without internet for days (which I should be credited for) when I didn't need to.  ",2
276129,27-OCT-11,07-OCT-11,Pascal,,en,70.54.76.212,collette.browne@sympatico.ca,13541428,000000120407868,4,4,,5
276130,27-OCT-11,26-OCT-11,Victoria,,fr,76.71.179.116,gvilleneuve_29@sympatico.ca,13767666,000000120826255,5,,"
justement vous ne pouvez rien faire,
beaucoup de terroriste sur internêt et rien ne peux les bloquer, ils utilisent des noms de personnes que l'on connait pour envoyer des courriels pour je ne sais quoi. disons pour de l,argent parce qu'il sont trop chi...   pour travailler",5
276131,27-OCT-11,26-OCT-11,Nebgha,,fr,184.145.152.96,jobinguy@sympatico.ca,13768979,000000120828560,4,3,"Je perds encore ma connections et j'ai vérifier mon fil qui relit mon modem a la prise téléphonique et le fil a bien 5 pieds et non 25. Mais J'attend le nouveau modem que vous devez me faire parvenir et je crois que c'est la cause de ma perte de connections. Aussitôt je l'aurai reçu si j'ai encore ce problème de perte de connections je vous en ferai part,mais le service que j'ai reçu le 26   a été très bien et je vous en remercie.",5
276132,25-OCT-11,24-OCT-11,Gloria,,en,184.147.133.186,gunther.niesar@sympatico.ca,13739596,000000120764157,4,3,,4
276133,26-OCT-11,22-OCT-11,Alvaro,,en,174.91.154.127,gramac@sympatico.ca,13724464,000000120740551,5,5,Nothing,5
276134,26-OCT-11,25-OCT-11,Chantal,,en,207.164.152.151,sli4896@sympatico.ca,13760266,000000120788181,4,5,the waiting time to talk to a representative was too long,5
276135,26-OCT-11,25-OCT-11,Linda,,fr,174.93.241.107,eldorado421@sympatico.ca,13750932,000000120800483,4,5,,5
276136,26-OCT-11,24-OCT-11,Khouloud,,fr,67.68.180.22,d.marcoux@bell.net,13737836,000000120769016,4,1,"je voulais faire enlever le site facebook.Mais il semble que vous nette pas capable.
               merci",4
276137,26-OCT-11,21-OCT-11,Maher,,en,70.54.91.95,sebastian.soto@bell.net,13720238,000000120720132,3,4,"You could have been faster in answering and in solving my problem.  Whenever I call bell I usually need to speak to several people and wait a long time before being helped.  Oftentimes I am transferred from one department to another without any resolution.  Generally speaking whenever I call Bell for support or questions, I end up having an ever worse impression of the company. ",2
276138,26-OCT-11,23-OCT-11,Claudia,,en,174.88.51.143,mancini.alexandra@sympatico.ca,13732558,000000120747065,5,5,no improvement needed this time,5
276139,26-OCT-11,25-OCT-11,Naveed,,en,174.89.55.244,k.p.jeans@sympatico.ca,13754308,000000120802183,4,4,no need to thank so many times.,4
276140,26-OCT-11,25-OCT-11,Henry,,en,174.94.33.77,d_mitchell90@sympatico.ca,13749900,000000120797640,5,5,Had difficulty finding the call in number (310 - surf),5
276141,26-OCT-11,25-OCT-11,Mauricio,,en,67.68.11.90,ann.garrod@sympatico.ca,13747738,000000120789199,5,5,,4
276142,26-OCT-11,25-OCT-11,Josue,,en,174.89.102.120,bighome@bell.net,13748432,000000120811289,5,5,"Nothing, everithin was done the right way.",5
274701,22-OCT-11,21-OCT-11,Ahmed,,fr,70.48.76.42,pierre392@sympatico.ca,13718832,000000120703193,3,2,arriver a changer la date du service a mon nouvelle appartement du 28 au 27 octobre afin de rendre la situation plus secure pour mon travail,4
274702,22-OCT-11,21-OCT-11,Methil,,en,50.101.236.206,anna.mallin@sympatico.ca,13709298,000000120722282,2,1,More experience in dealing with email accounts blocked because of being hacked.,1
274703,22-OCT-11,20-OCT-11,David,,en,65.92.197.84,pambroadhurst@sympatico.ca,13704474,000000120692471,4,5,,5
274704,22-OCT-11,21-OCT-11,Ryan,,en,70.49.179.238,billb@sympatico.ca,13709932,000000120719618,4,3,"to date, I feel your Loyality Dept. Rep
helped me as best he could, very pleasant and nice to speak to.  So far he has managed to keep my business with Bell, people with his help and attitude are what your company need inorder to keep business, considering other companies such as your are growing all over the place with cheaper rates and more personal service. Beleive me, I deplore calling your company considering everything one has to go through just to speak to a live person, one should be able to speak to a live person without having to talk to a machine, I am not a machine and do not like talking to a machine. Right now i am satisfied with the assistance I received, however I will wait until i receive the next bill and see what happens then. Bell Canada, you are a super large company, and keep growing, but there are times when one does really get fed up with prices and Bills that keep going up.$$$  Many people i know have switched to smaller companies and are quite satisfied and I have been pushed in that direction many times, but I have always chosen Bell because i have always felt a company with your status should give the best service. I have dealt with you since 1955 and always thought i got good service, but lately, especially since i moved to a new area, I must say i have found your service has laxed.  Starting with not getting the service I applied for almost ten weeks before i moved and had to beg and plead for someone to come and hook up the service I needed ASAP which was unexcusable, since then it seems to have been going down hill, from my TV service to my computer service.   I am still a customer (so far) and hope i do not have to make another call asking for assistance in the future.   Yours Truly,  Mrs. Juanita Brooking",3
274705,22-OCT-11,21-OCT-11,Larissa,,fr,70.29.247.245,jcmareuil@sympatico.ca,13714408,000000120719690,1,1,"Un homme dont je n'ai pas retenu le prénom m'a dit que mon modem était défectueux et qu'il m'en expédiait un.
A mon appel suivant de 17 h 10, melle Larissa na rien trouvé dans mon dossier.
Cela ne fait pas sérieur.Mauvaise expérience pour moi dans ce cas précis.",4
274706,22-OCT-11,21-OCT-11,Med Jamel,,fr,174.95.116.169,audette.ethier@sympatico.ca,13709532,000000120706529,5,4,je vais vérifié avec la prochaine facture a savoir si mon problème a été résolu,3
274707,22-OCT-11,21-OCT-11,Michael,,en,76.64.196.113,bragdon@sympatico.ca,13710176,000000120706906,5,5,"I originally called and was connected to technicians in India that refused to listen to my reasoning and wanted me to delete all my archived emails that were on the sympatico server. He insisted on saying that there was nothing wrong with Sympatico and that my problems were with Outlook.  His ""supervisor"" was even more arrogant and refused to escalate the issue further and told me to call Microsoft.  When I asked to talk to his ""supervisor"" he refused and he also refused to have me talk to a Canadian representative. I ended the call and called back Bell, and finally got a Canadian Technician by threatening to close my account. Take away these gatekeepers and allow us to escalate the problem to someone who can help.
Michael was great!!!
",4
274708,22-OCT-11,21-OCT-11,Jonathan,,en,76.68.121.8,gp_bess@bell.net,13713430,000000120713727,4,3,remove internet downloadc caps so I wouldnt have had to call in the first place and spend more money on INSURANCE CAP which i find ridiculous. ,4
274709,22-OCT-11,21-OCT-11,Edwin,,en,64.231.232.6,the.ice.queen@sympatico.ca,13721250,000000120703238,2,3,"two things; fix the voice quality/crackling & cutting out; teach the rep I spoke with the art of communications -acknowledge cux, respond directly to questions, then take appropiate actions...",2
274710,22-OCT-11,21-OCT-11,Erick,,en,174.91.173.112,michealpattersonsr@sympatico.ca,13717352,000000120724085,1,3,Waited on the phone for nearly 1/2 hour before having the call answered. Could hear them talking in the background so the line was open.,2
274711,22-OCT-11,21-OCT-11,Malek,,fr,70.48.27.150,lise.laurin@sympatico.ca,13716152,000000120704265,5,5,,5
274712,22-OCT-11,21-OCT-11,Moemen Belleh,,fr,205.237.41.57,lu.du@sympatico.ca,13716398,000000120706176,5,5,je suis totalement satisfait. le type est tres gentil,5
274713,22-OCT-11,21-OCT-11,Ghaieth,,fr,205.237.41.57,lu.du@sympatico.ca,13716400,000000120723779,5,5,merci,5
274714,22-OCT-11,21-OCT-11,Alisia,,en,76.67.101.251,rshekari@sympatico.ca,13719860,000000120704022,3,3,Less holding and speak slowly and clear,4
274715,22-OCT-11,21-OCT-11,Naveed,,en,70.51.255.88,waltergd44@bell.net,13721816,000000120725683,4,4,faster connection to a technician,3
274716,22-OCT-11,17-OCT-11,Sana,,fr,174.92.181.171,pierrette.marcotte2@sympatico.ca,13659636,000000120600676,4,1,"La technicienne a très bien travailler cependant ont a oublié de réactiver mon service de sécurité, elle me disais que ça prendrait 36 à 72 hrs avant que mon service soit réactivé et j'étais considéré comme non abonné et ce n'est qu'à mon quatrième appel de vendredi qu'on a réaliser que je n'avais pas été rebranché comme cliente ayant le service et ça n'a pris qu'une heure pour me réactiver Ça m'a causé beaucoup de sésagrément et j'ai récupéré mon service que ce vendredi le 21 novembre à 3 hrs p.m .Je pense qu'il y a un manque de connaissance pour certain. J'espère ne pas payer pour les journées que je n'ai pas eu mon service de sécurité 5 jours.
merci de votre considération",3
274717,22-OCT-11,21-OCT-11,Suresh,,en,70.50.173.250,nairnec@sympatico.ca,13717964,000000120720187,4,5,,4
274718,22-OCT-11,21-OCT-11,Reshma,,en,69.158.179.3,billandlyn@sympatico.ca,13709930,000000120714566,1,2,"We have a desk top, laptop and an Ipad2. THe Ipad2 was connected to wifi but could not connect with the internet. After a long time and many changes to our user name, password and settings, the Ipad2 got on to the internet. However, your rep was having my wife make all these changes with my laptop, which is now totally unusable. It will turn on and after you click the user box, you get a completely blue screen and the mouse doesn't respond however you try. I feel your tech is incompetent and just kept trying anything. I'm Not happy!! W. Sheridan.",2
274719,22-OCT-11,21-OCT-11,Georges,,fr,70.30.154.148,rochvaillan@sympatico.ca,13719672,000000120709295,4,4,Rien on a répondu à ma question. mais le temps d'attente pour avoir la réponse etait un peu long,4
274720,25-OCT-11,23-OCT-11,Harjeeth,,en,76.68.36.168,grahamshaw@sympatico.ca,13730856,000000120751088,1,1,,1
275171,25-OCT-11,19-OCT-11,Ahmed,,fr,184.144.144.21,cappucino0@sympatico.ca,13680746,000000120663670,3,2,"Je veux que l'on m'assure qu'on ne me chargera pas pour un modem que je devais retourner car je n'ai jamais reçu le nouveau et j'ai décidé de garder le vieux modem puisqu'il fonctionne encore. De plus, je ne veux pas qu'on me charge pour les frais associés au soi-disant nouveau modem que je n'ai jamais reçu. voir confirmation 120478056 et 120663670.",3
275172,25-OCT-11,23-OCT-11,John,,en,70.24.209.169,isadoyle@sympatico.ca,13731218,000000120747697,5,5,I cannot think of anything better that you can do except have more employees like John,5
275173,25-OCT-11,24-OCT-11,Anusha,,en,174.91.52.119,hooghiem@sympatico.ca,13739872,000000120763981,4,4,,4
275174,25-OCT-11,24-OCT-11,Grant,,en,65.95.163.189,johnkoper@sympatico.ca,13740748,000000120763410,1,1,WOULD LIKE TO TALK TO John Watson about this issue with billing,1
275175,26-OCT-11,25-OCT-11,Hakim,,en,174.95.128.142,fatima.medina059@sympatico.ca,13751286,000000120811188,5,5,"BELL NET VERY EXPENSIVE
",3
275176,26-OCT-11,11-OCT-11,Houssem,,fr,174.93.147.110,francis.galipeau@sympatico.ca,13578050,000000120485075,4,5,,4
275177,26-OCT-11,25-OCT-11,Johanna,,en,70.24.172.209,bbourdon@sympatico.ca,13748194,000000120798117,5,5,nothing more but a more direct line to the service required.,5
275178,26-OCT-11,25-OCT-11,Juliio,,en,184.147.123.167,thesteeds@sympatico.ca,13761074,000000120810255,1,1,resolved the issue,1
275179,26-OCT-11,25-OCT-11,Danny,,en,184.147.123.167,thesteeds@sympatico.ca,13761068,000000120798448,1,1,corrected issue,1
275180,26-OCT-11,25-OCT-11,Matthew,,en,216.191.86.230,scorrigan@bell.net,13759844,000000120796345,4,4,notes from previous telephone conversation and agreement for compensation should have been attached to my file regarding this issue.,3
275181,26-OCT-11,25-OCT-11,Emylie,,fr,184.144.165.16,omtron@sympatico.ca,13757914,000000120790237,3,4,"pourquoi toute les promotions sont toujours pour les nouveaux clients? En tant que client depuis près de vingt ans, vous devriez appliquer la même politique de prix aux clients fidèles...",3
275182,26-OCT-11,25-OCT-11,Melvin,,en,67.71.10.97,ldstephens@sympatico.ca,13755060,000000120796127,4,4,,4
275183,26-OCT-11,25-OCT-11,Aprajit,,en,70.50.176.51,brylyn@sympatico.ca,13748804,000000120789525,4,4,Nothing,5
275184,26-OCT-11,25-OCT-11,Souhail,,fr,70.49.52.183,GuyLaforest@sympatico.ca,13746818,000000120795741,5,5,,5
275185,26-OCT-11,24-OCT-11,Sam,,en,174.94.25.7,ldregan@sympatico.ca,13741502,000000120783931,5,5,,5
275186,26-OCT-11,25-OCT-11,Kyle,,en,184.147.124.78,c.mendela@sympatico.ca,13748890,000000120811352,1,1,Given me some answers to the problem,3
275187,26-OCT-11,25-OCT-11,Gilberto Jose,,en,184.147.129.125,domitch@sympatico.ca,13750546,000000120805772,1,1,solve the problem. the agent tried hard and was pleasant but the problem still exists,2
275188,26-OCT-11,25-OCT-11,Aymen,,fr,67.71.168.240,nicolejannelle@sympatico.ca,13757696,000000120794861,5,5,pour cette situation = rien,5
275189,26-OCT-11,25-OCT-11,Mouna,,fr,67.68.218.161,mcmoquin@sympatico.ca,13756542,000000120787551,4,4,,4
275190,26-OCT-11,25-OCT-11,Jonas,,en,198.168.168.9,mflasaro@sympatico.ca,13756658,000000120808130,1,1,"The first thing you should do is tell the customers the agent ID #, so that if we get disconnected, or transferred to another operator, they will know what the situation is about, instead of having to explain it everytime.  I spent nearly 2 hours on the phone, was tranferred to 4 different agents and not one of them knew what to do.  it was completely ridiculous and I am seriously considering canceling my services with Bell.",2
275191,26-OCT-11,25-OCT-11,Margaret,,en,67.71.127.162,albertpribil@sympatico.ca,13747436,000000120793186,4,3,,4
275192,26-OCT-11,24-OCT-11,Julio,,en,174.95.13.198,chazzmir@sympatico.ca,13737370,000000120757799,3,3,A new modem was sent promptly but when installed did not solve the problem.  I had to hire a tech expert who spent another 45 minutes on the phone to Bell in order to restart my Internet connection.,4
275193,26-OCT-11,25-OCT-11,Aidin,,en,67.71.127.162,albertpribil@sympatico.ca,13747440,000000120793268,5,4,,5
275194,26-OCT-11,25-OCT-11,Armando,,en,67.71.127.162,albertpribil@sympatico.ca,13747438,000000120789627,4,4,,4
275195,26-OCT-11,25-OCT-11,Radhia,,fr,67.68.220.176,lucieboudreau@bell.net,13755586,000000120786251,3,4,"J ai parlé à plus d'une personne au service à la clientèle et du départ à la fin, il y a eu une commande différente pour finalement être corrigée à la fin comme je voulais¸enfin mais c'est fastidieux et décourageant.Exemple: au début je voulais 5 gigs entre temps la commande a été changée pour revenir finalement à 5 gigs, mais il m'a fallu faire au moins 2 ou 3 appels.  J'en ai eu marre qu'on veuille me faire des rajouts à tout bout de champ pour finalement revenir à mes 5 gigs.  Si je veux ajouter des gigs je vous ferai signe...et c'était clair depuis ma première commande, ce que je voulais...vous pouvez écouter mon message pour ma commande faite le 11 août...en vue du 8 octobre pour l'ajout d'internet.",3
275196,26-OCT-11,25-OCT-11,Adam,,en,206.47.249.246,michael.vickery@sympatico.ca,13756734,000000120798062,4,4,Deliver on my request the first time to avoid calling into the call center again and again and again.,2
275197,26-OCT-11,25-OCT-11,Paolette,,en,184.146.70.118,bp2t@bell.net,13748636,000000120791085,5,4,,5
275198,26-OCT-11,25-OCT-11,Marc,,fr,69.157.181.142,guylou73@sympatico.ca,13752328,000000120785534,5,5,,5
275199,26-OCT-11,25-OCT-11,Ghorden,,en,64.229.236.45,keem@sympatico.ca,13754486,000000120805350,5,5,,3
275200,26-OCT-11,25-OCT-11,Zeineb,,fr,70.52.54.109,slimoges@sympatico.ca,13760268,000000120786139,1,1,"A quoi cela vous sert-il de nous demandez notre opinion car plus reste client avec vous, plus vous continuez a nous créez cosntament des problèmes tant au plan d evue technique que facturation",1
275201,26-OCT-11,25-OCT-11,Elvis Francisco,,en,70.27.2.190,aseymour341@sympatico.ca,13747938,000000120798576,5,5,Nothing. Completely satisfied.,5
275202,26-OCT-11,25-OCT-11,Khaled,,fr,76.69.185.9,yvonroy3@sympatico.ca,13762116,000000120793205,5,4,,5
275203,26-OCT-11,25-OCT-11,Tara,,en,99.237.59.49,cdn_nurse@sympatico.ca,13749174,000000120791135,4,4,"Perhaps got it right the first time. 1 month i called to cancel my internet service and they had not sent me the box to return the modem. When I called yesterday they had not processed the order to send out that box (although they did tell me i was going to be getting it).

Bell's customer services SUCKS!!!!!

I had way better service with rogers, hence the switch.",1
275672,26-OCT-11,25-OCT-11,Travis,,en,70.52.219.226,beth.singer@sympatico.ca,13748346,000000120801223,5,5,"Travis was great - in ten minutes, the problem was resolved.

I first contacted customer service October 20, in the evening. That person could not help solve the problem, and supposedly was forwarding my complaint to another department that did not work weekends. I was told to wait at least until Monday or Tuesday to try my email again. 

I had an alternate email address to which to send a new password, in order to fix the situation; however, the new password to access my email was sent to my sympatico email, which was the problem in the first place. Whenever I tried to access my sympatico account, I kept getting a message that the password was incorrect.

Should not all technicians be able to resolve simple problem in order not to hold customers hostage from tier computers? If they cannot help, they should not be working in the call centres. Because of the situation, I was not able to access my email for 5 or 6 days. This is not acceptable.",4
275673,26-OCT-11,25-OCT-11,Dilip,,en,70.27.238.173,spotster@sympatico.ca,13760392,000000120792769,5,5,,5
275674,26-OCT-11,25-OCT-11,Christopher,,en,209.226.103.173,allan.maki@sympatico.ca,13747514,000000120799514,3,1,"I was told the problem could be due to an anti virus or firewall.  The e-mails in Outlook work for Allan Maki but not for Brita Maki.  If the problem is as suggested neither e-mail system would work.  We are not happy and have called numerous times to try to get it fixed.  Your company provides disservice rather than service most of the time and Brita has spent hours on the phone trying to get the problem resolved.  We live in the country with dial-up service and with satellite for TV.  Unfortunately Rogers will not be in this area for at least 2 years.  There is another satellite company we can use once our contract us up so I don't know for sure what we will do.  If Rogers was here we would be going with their bundle.  We have not cancelled our land line because we have a fax machine, otherwise we would just go with cell usage.  The dial-up internet rate is too high for the service.  When we started it was $18.00 and now it is about $30.00.  How do you justify such a rate increase?  Now Brita has changed her e-mails to another system but is not happy about it.  We are very unhappy, dissatisfied, frustrated, disappointed and stuck with your satellite fees until January.  We have stayed with you through the years but now I don't know why.  The company name is Bell Canada but the techs are in India and don't know what they are doing.  I asked during one phone call to speak to someone in Canada but I was not given that option.  I was told that I have to speak to the tech that answers.  I know that other companies have customer service, etc. in India because it is cheaper but it is not cheaper for the customers that use you.  Brita (and Allan) Maki   ",1
275675,26-OCT-11,25-OCT-11,Eleanor,,en,70.54.135.68,shonamckay@sympatico.ca,13760140,000000120790790,4,3,"After an awful experience with another agent, i reached Eleanor. She took the time to listen and is helping to resolve my problem. Although my issue is still not totally resolved, I am satisfied that Bell is responding to me and cares about my busineess. It's too bad that all communication with Bell agents can't be as effective.",
275676,26-OCT-11,25-OCT-11,Manoranjith,,en,70.26.40.230,dldonaldson@bell.net,13750462,000000120787538,2,2,The agent referred me to Acer whi in turn referred me back to Bell.  The new Bell agent resoved my problem.,3
275677,26-OCT-11,21-OCT-11,Chrystelle,,fr,207.253.2.179,altetro@sympatico.ca,13709094,000000120717654,4,4,,4
275678,26-OCT-11,25-OCT-11,Rain,,en,64.229.87.74,ammm@bell.net,13747600,000000120794977,5,5,"Very courteous and friendly service. With more experience, I am certain that Rain will increase product knowledge competency. As she improves product knowledge, Rain will become a top rep!",5
275679,26-OCT-11,25-OCT-11,Med Aymen,,fr,70.30.211.99,mariefrance97@sympatico.ca,13756110,000000120802995,4,,"Avoir moins d'erreur sur les facture pour internet,car je suis tanne de vous appeler,une fois par mois.J'ai autre chose a faire de mon temps.Pour la question numero 2 je vais attendre si je vais avoir mon credit,car sinon je vais changer de fournisseur.

Merci.",1
275680,26-OCT-11,25-OCT-11,Marie,,fr,76.69.187.137,pier.d@sympatico.ca,13758346,000000120804743,3,4,"En date du 26 octobre, avec un peu de recul,  je suis plus ou moins satisfait du résultat de mon appel à votre service à la clientèle. 
Je dois préciser par contre le but de mon appel: une augmentation de 5,00$ sur ma facture mensuelle téléphonie-internet. À cet effet, j'ai placé un appel le 24 octobre vers 18h40 au service à la clientèle. Attente d'environ 12 minutes pour me faire dire par la préposée que comme il s'agit d'un problème de facturation Internet, elle doit me transférer à ce service. Autre attente, mais à ma grande surprise, la communication est coupée sans aucun avis ou message ? 38 minutes perdues. Tentative de connexion via Internet. On ne reconnait plus l'adresse de courriel que VOUS m'avez fournie ?
J'ai finalement pu laisser un message qui trahissait très bien mon état d'âme à ce moment...
25 octobre; autre appel au service à la clientèle. Meilleur résultat cette fois. Après un transfert de département, la dame, Marie, du «service à la Loyauté » m'explique que mon forfait avec crédit est arrivé à terme mais qu'elle peut le réactiver pour un autre 12 mois !!???
Ma question; pourquoi  ne pas aviser le client d'une quelconque façon de l'arrivée à terme d'une telle promotion ? Marie me répond qu'il n'est pas facile de rejoindre tous les clients pour leur faire part de cet état de fait. Pourtant vous arrivez à rejoindre TOUS vos clients lorsqu'il est question de facturation non ? Je reçois ma facture par Internet. Pas compliqué d'y ajouter un petit mot d'explication...
Il me reste un goût très amer face à cette expérience. Avec toutes les possibilités qui s'offrent maintenant à nous, clients, je crois que vous devriez nous démontrer plus de respect. Et peut-être un peu plus envers ceux qui vous sont fidèles ou «Loyaux» depuis plusieurs années.
Il y a là matière à réflexion je crois.

Merci de me donner la possibilité d'exprimer mon opinion à ce sujet.

Pierre Désilets
",2
275681,26-OCT-11,25-OCT-11,Heni,,fr,76.67.199.7,cpomer@sympatico.ca,13749720,000000120788984,5,4,"Pour changer de service et changer le modem 2w, j'ai du appeler 2fois, ca n'a pas fonctionné.Alors j'ai fait 2 clavardages qui ont finalement réglé le probleme. Mais j'ai du rappeler car il y avait erreur sur la facture.Cela a été corrigé(je devrai vérifier ma facture pour en etre certain le mois prochain)Comment ce fait-il que cela prenne 4 appels pour changer quoi que ce soit avec BELL.ET je ne suis pas le seul a s'en plaindre.

Merci pour votre attention.",3
275682,27-OCT-11,26-OCT-11,Max,,en,69.156.98.14,dan.macivor@sympatico.ca,13765214,000000120813194,1,1,problem not solved but no fault of technician.I should have my computer cleaned up.,2
276143,26-OCT-11,23-OCT-11,Maria,,en,65.94.213.51,sherstokes@sympatico.ca,13734402,000000120750996,3,5,It took far too long (5days)to resolve the problem.  I understand that the spam was serious but I really shouldn't have been without email service for that long!!,3
276144,26-OCT-11,25-OCT-11,Dan,,en,70.51.90.163,dmacd56@bell.net,13750482,000000120808545,5,5,For this particular experience I have nothing to suggest that could have created a more positive experience.  The technician was the definition of customer service.  His example should be used as your training template.,5
276145,26-OCT-11,23-OCT-11,Justin,,en,174.89.197.55,jhewitt_215@sympatico.ca,13731524,000000120751991,5,5,The customer service rep was outstanding. A model for all to follow. Justin needs to be commended and recognized for how he handled a disgruntled customer! Thanks so much again Justin.,5
276146,26-OCT-11,25-OCT-11,Temsu,,en,132.205.55.29,irwinrapoport@sympatico.ca,13752882,000000120786721,4,5,All was fine with the help that I received on Wednesday.,4
276147,26-OCT-11,15-OCT-11,Mohamoud,,fr,70.30.148.185,johanne150@sympatico.ca,13633844,000000120569463,4,4,,5
276148,26-OCT-11,25-OCT-11,Med Hedi,,fr,76.65.84.194,margo.lavalle@sympatico.ca,13756046,000000120803391,4,5,,4
276149,26-OCT-11,24-OCT-11,Joelle,,en,64.231.133.99,SAnesetti@bell.net,13735582,000000120769255,4,5,"I been slowly getting rid of all my bell  because in the last 20 years I really haven't gotten anything from you. the last straw was a few weeks ago when i got my first bill for internet and it was much more than anticipated and I was told by one of your customer service people that it was my fault because I had connected the internet myself. I told him otherwise, so he proceeded to say that I needed a password because others in my condo were using my connection. When I reminded him that only a few short weeks ago I was told that unlike Rogers my bell connection was only for me he got irate and very condescending and said that everyone one had to use a password including me, which I disagreed. I already have many passwords to remember, I don't want to put another in my own home. He said 'WELL THEN WHAT WOULD YOU LIKE ME DO TO FOR YOUR?!?!?!?!"" My reply was, because he was so rude and condescending that I didn't want to deal with him & that I didn't need anything for now as I was going to call rogers to reinstate my old internet connection, & that's exactly what I did. Perhaps if this person would have not been so asinine I would have stayed. When I called to cancel my service on Monday, I spoke to Joelle who was outstanding. She tried her hardest to keep me as a customer & was very curtious & offered me many different options in the hopes that I stay. Put at that time, my mind had already been made up. You should be proud to have a person like Joelle working for you, but I know, from past experience that she is a rarety. My congratulations to her, and shame on you for an over all horrible customer service department. AS a result, here is another customer that's handing by a thread. My only service left with you is my home phone with as few features as possible. Count yourselves lucky because this may also change in the next few weeks. You've lost my internet Rogers and you are about to loose my home phone services as well. Maybe to Rogers, maybe to Wind mobile, either way, you will have lost one more customer.  ",1
276150,26-OCT-11,24-OCT-11,Deepak,,en,69.156.177.239,stanhelen4@sympatico.ca,13745408,000000120770653,5,5,,5
276151,26-OCT-11,23-OCT-11,Wissem,,fr,70.51.64.216,mfsenecal1@sympatico.ca,13732854,000000120747280,5,5,rien du tout,5
276152,26-OCT-11,21-OCT-11,Oliver,,en,70.26.136.42,sam.ra@sympatico.ca,13720046,000000120725273,3,2,"I would like to know why I had no access to my sympatico.ca emails all of sudden from October 19 to 26. Almost 8 days! In this matter, I had to contact 3 persons on your Technical Support Line during this period and have spent so many hours! It was really frustrating to be out of emails for these 8 days! Bell should explain why this unpleasant things happened and why it took 8 days to rectify the problems!!!",3
276153,26-OCT-11,03-OCT-11,Nabil,,fr,174.92.164.167,mychelab@sympatico.ca,13493856,000000120316071,5,5,Me sauver bien des soucis en ayant un agent du Québec disponible dès mon premier appel au service à la clientèle. J'ai été transférée 4 fois en Tunisie avant de parler à un représentant d'ici. ,5
276154,26-OCT-11,25-OCT-11,Ronald,,en,74.15.79.150,mary.fassaert@sympatico.ca,13756338,000000120785044,4,5,"going through all the recorded messaging
some of it was wasting my time as my connection of internet was working I just needed advise on wireless connecting",4
276155,26-OCT-11,25-OCT-11,Edwin,,en,174.95.153.52,wallace.d@sympatico.ca,13761708,000000120796370,3,2,You should have Included all my blocked senders not just a recent 3-4. I still can't check who I've blocked in the past. Not happy ,2
276156,26-OCT-11,25-OCT-11,Mokhtar,,fr,174.95.30.153,luce.roy@sympatico.ca,13755572,000000120805861,1,4,j'ai du être référé a une 2e personne car M. Mokhtar ma fait faire plein de manipulation qui n'était pas nécessaire il ne savait de toute évidence pas quoi faire mon appel a duré 2hrs vraiment trop long. Par contre la 2e personne a été très compétente.,2
276157,27-OCT-11,26-OCT-11,Bettaib,,fr,69.159.154.245,guy_malenfant@sympatico.ca,13767648,000000120825213,5,5,,5
276158,27-OCT-11,26-OCT-11,Yosra,,en,70.49.64.61,archives19@sympatico.ca,13763332,000000120813242,5,5,offer me more services like fiber,5
276159,27-OCT-11,26-OCT-11,Henda,,fr,70.26.246.184,psylvain2000@sympatico.ca,13773366,000000120824606,5,4,ameliorer la vitesse du service,4
276160,27-OCT-11,26-OCT-11,Gloria,,en,74.12.177.41,gbeleutz@sympatico.ca,13767132,000000120835052,5,5,long wait for a aggent to anwser.  Could do like the insurance comapny they take your number and call you back you do no loss your place in line very nice not to be on hold for 10 min,4
276161,27-OCT-11,26-OCT-11,Temsu,,en,70.49.75.40,gpidduck@sympatico.ca,13767518,000000120812077,5,5,Absolutely nothing,5
276162,27-OCT-11,26-OCT-11,Shirin,,en,184.147.116.109,daveh828@sympatico.ca,13765384,000000120812232,4,4,It would be helpful to have an online place to check status  to save a call,5
276163,27-OCT-11,26-OCT-11,Wayne,,en,174.89.65.147,mlight@sympatico.ca,13771974,000000120837593,5,5,,4
276164,27-OCT-11,26-OCT-11,Mauricio,,en,70.30.52.171,robin.keeler@sympatico.ca,13774044,000000120823347,1,1,"Mauricio was rude, arrogant, condescending, and the worst Bell rep I have ever dealt with. Perhaps a little training on dealing with frustrated customers who may not understand ""the system"". You asked......",1
276165,27-OCT-11,26-OCT-11,Wissem,,fr,70.30.219.36,anndis@sympatico.ca,13763238,000000120832211,5,5,,5
276166,27-OCT-11,25-OCT-11,Gilberto Jose,,en,76.64.94.203,dale5@sympatico.ca,13749922,000000120810824,5,5,"I felt like he was on a time restriction. Please allow your staff the time to complete calls with people who are not computer savy. I am an older person and he was very patient with me while I did the tasks he asked.
",4
276167,27-OCT-11,26-OCT-11,Kevin,,en,206.47.249.247,zeta4@sympatico.ca,13776738,000000120830487,5,5,"at this time. nothing
",5
274721,26-OCT-11,20-OCT-11,Hemavathi,,en,70.48.105.229,rushelj@sympatico.ca,13705928,000000120689652,4,5,"Because of Bell security, the customer service rep removed other virus software. This was a new computer & this software came with it. I asked the customer service agent why it had to be removed & she explained it to me but I don't agree with her & I told her to just turn it off. Because there is NO VIRUS SOFTWARE that does the job 100%. AS I have found in the past. My old computer I had 2 other software packages for viruses which were turned off & I had no problem with my Bell sympatico virus software working.",4
274722,26-OCT-11,22-OCT-11,Alexander,,en,184.144.72.151,tracy.dicostanzo@sympatico.ca,13727926,000000120731845,1,1,Why was I on hold so long and why didn't the fix work the first time - no explanation,3
274723,27-OCT-11,26-OCT-11,Jazel,,en,64.231.99.84,zyg@sympatico.ca,13776778,000000120815413,5,3,"the conversation and fixing the problem seems to be taken care of but I have to wait until my november bill to see if this is completed Also my Conversation with George Sept 15th..it is still a wait and see if all of the promises that were made regarding internet tv and telephone actually will take place because we had a $15 bundle credit before this conversation and I promised $10 off of TV, $5 off of phone, and high speed internet at 36.95 per month 
Yes it shows  $10off of my tv and $5 off my telephone but my bundle was also reduced to $5 from $15 so it is really not any reduction for these things.  Since we now have Cogeco running cable and telephone lines in our subdivision I WILL BE LOOKING INTO THESE SERVICES SINCE WHAT I WAS PROMISED IS NOT HAPPENING.  IF YOU ARE TRULY LOOKING FOR PEOPLE TIO STAY LOYAL TO YOUR COMPANY I SUGGEST THAT YOU KEEP YOUR PROMISES. a REPLY WOULD BE APPRECIATED",3
274724,27-OCT-11,26-OCT-11,Mohamed,,fr,207.162.3.85,elainegoulet@sympatico.ca,13766326,000000120836614,1,1,"Notre internet ne fonctionne pas du tout et le technicien qui a suivi a modifié ce que celui ci a fait, rien ne marche encore",1
274725,27-OCT-11,25-OCT-11,Harathi,,en,184.151.127.204,judi.don@sympatico.ca,13754198,000000120791275,3,2,offer a place where I could pick up a replacement modem rather than waiting for a delivery.,3
274726,27-OCT-11,25-OCT-11,Sabrine,,en,184.144.228.152,ronage2@sympatico.ca,13759330,000000120798834,5,5,,5
274727,27-OCT-11,26-OCT-11,Geetha,,en,74.14.56.152,dallin4@bell.net,13765196,000000120835704,2,4,"I'm very pleased that he technician I talked with last night was able to fix my problem, or so it appears.  But we have had two modems replaced in the past three weeks, because our laptop kept loing the internet signal, and at times even the desktop would not work.  I'm a little irritated that it took this amount of time and many phone calls to correct the problem.  Why did no one else before check for the signal setting and suggest moving it highter.  I am pleased that the problem finally appears to be solved. ",3
274728,27-OCT-11,25-OCT-11,Thitola,,fr,184.145.172.192,patrice.tessier@sympatico.ca,13758080,000000120810621,5,5,"Le Technicien a été très gentil, il a fait son travail avec attention, politesse et compétence.",5
274729,27-OCT-11,26-OCT-11,Juan Paolo,,en,70.31.154.13,ri.chen@sympatico.ca,13773828,000000120830993,4,4,make sure that all agreements are followed-up forthwith,4
274730,27-OCT-11,26-OCT-11,Jhon,,en,70.48.165.170,al.nanni@sympatico.ca,13762846,000000120822001,5,5,very courteos,5
274731,27-OCT-11,26-OCT-11,Tathiana,,en,184.144.19.4,dbmw282@bell.net,13765484,000000120817267,5,4,,4
274732,27-OCT-11,26-OCT-11,Cindy,,en,74.15.5.247,eerring@sympatico.ca,13766274,000000120823755,4,4,She was very knowledgeable to help get the problem resolved and the computer on wirelesss connection.,4
274733,27-OCT-11,26-OCT-11,Jose,,en,174.89.113.80,lerouxba@sympatico.ca,13770308,000000120812923,5,5,,4
274734,27-OCT-11,26-OCT-11,Ali,,en,74.12.191.237,umbacknoo@bell.net,13776054,000000120821311,4,5,nil,5
274735,27-OCT-11,26-OCT-11,Naveed,,en,64.231.25.231,michaelcranegolf@bell.net,13771744,000000120825892,1,1,,2
274736,27-OCT-11,24-OCT-11,Juan Carlos,,en,70.24.111.67,watt.edwards@sympatico.ca,13746280,000000120761520,4,4,"Reset my desktop background.
It was left black and I didn't realize that it was a Windows preference I could rest myself so I had to phone back and feel like a Ludite.",4
274737,27-OCT-11,25-OCT-11,Carlos,,en,76.67.132.97,jehorn@sympatico.ca,13753496,000000120793800,1,,"called at 10.45am on hold to 11.15am then disconnect, tried again and another disconnect even when agent assured me third time it would not happen when I finally pressed #1 instead of #2 deliberately - again disconnect...furious by this time but I did not want to pay for a Modem after two notices from you when the technician took both parts with him when he serviced it a few Sunday am's  ago....after holding for some minutes he got back and said it was already in your possession.....I spent a better part of Tuesday am tracking your sloppy management at my expense and time when I had more important things to do...the customer it seems is the one out in left field and has to track down your errors in order not to be charged for something they are not responsible for...come on get with it and also hire people who do not have a pronounced accent, polite as they may be...I repeatedly had to ask them to slow down so I could decipher their lingo....as a Bell stock holder and had a Mother who, in the past, was a Bell Telephone Pioneer and proud to be so...she would cringe at what is going on today....press this, press that, press this and on and on it goes......I am not a happy camper and will watch to see if you charge my accoount for this Modem and will relax when my next bill tells me I am off the hook.....",3
274738,27-OCT-11,26-OCT-11,Jason,,en,70.26.66.151,mymoped@sympatico.ca,13772308,000000120819019,5,5,nothing,5
274739,27-OCT-11,26-OCT-11,Steph,,en,174.88.8.87,gpchantler@sympatico.ca,13767514,000000120818432,1,1,I spent almost 3 hours on the phone only discover that Bell was experiencing an issue with their service which the agent knew but did not inform me of. At the end she simply said just keep trying it as the day goes on and I'm sure it will work eventually. I am seriously considering changing IP providers to Rogers after this experience. This is the second time I have called Bell where the technician has not been helpful and I rarely call.,1
274740,27-OCT-11,26-OCT-11,Michael,,en,70.53.28.123,mick1000@sympatico.ca,13771812,000000120820402,4,4,,5
274741,27-OCT-11,26-OCT-11,Pradheep Kumaar,,en,64.228.89.163,r.cs@sympatico.ca,13773420,000000120832523,5,4,,5
274742,27-OCT-11,25-OCT-11,Suresh kumar,,en,70.51.254.7,hdubien@sympatico.ca,13752522,000000120793184,2,3,I had called in several times before and kept asking for the supervisor the rep kept putting me on hold and then proceeding to ask the question which I had answered before anyway. I did keep tellin him this and asking for someone high to speak too!!,2
274743,27-OCT-11,26-OCT-11,Souhaib,,fr,76.64.111.78,a.moulin@sympatico.ca,13762578,000000120828519,4,3,Rien.,5
275204,26-OCT-11,25-OCT-11,Shawn,,en,70.27.79.60,daveandsandy58@bell.net,13750046,000000120805347,5,,"I have received what I perceived to be threatening letters wanting a moden back which I never had.  The repair guy took it with him.  I have called 4 times,usually a LONG wait, and each time I was told that they would take care of it and not to worry about it.  Then I get a bill for $75.00.  Don't you people communicxte with each other?
My contract with Bell is up for my TV and I am seriously considering changing all my services to Cogeco.  This is the only experience with Bell that I an satisfied with (I hope)
",3
275205,26-OCT-11,25-OCT-11,Jessa,,en,76.70.77.147,richard.lepage4@sympatico.ca,13758994,000000120786910,4,4,,3
275206,26-OCT-11,25-OCT-11,Priya,,en,174.88.15.224,liz.kovacs@sympatico.ca,13755390,000000120799721,5,5,"The Tuesday's call was resolved immediately with great satisfaction. However, my initial call Monday this was not the case. I was kept on the phone for almost an 1 hour only to finally be told there was a outage in my area and the problem should be rectified within 24hrs. Before trying to resolve hardware issues... This should have been looked at first!!!! The issue with internet connection was not resolved in 24hrs, this being for the second call Tuesday. ",4
275207,26-OCT-11,24-OCT-11,Amanda,,en,174.91.66.111,marsin@bell.net,13742286,000000120762524,5,4,nothing ,4
275208,26-OCT-11,24-OCT-11,Pascal,,en,76.70.116.162,bruce.deborah@sympatico.ca,13737016,000000120767862,4,4,,4
275209,27-OCT-11,26-OCT-11,Nicole,,en,67.68.146.210,leer7@sympatico.ca,13770242,000000120815917,5,5,,5
275210,27-OCT-11,26-OCT-11,Isaac,,fr,64.228.85.205,elemieux2006@sympatico.ca,13766338,000000120836830,2,1,,
275211,27-OCT-11,26-OCT-11,Kevin,,en,70.53.72.223,jchuck32@sympatico.ca,13768572,000000120835160,5,5,The only problem I dont no any thing about computer Kevin did a great job he sure has a lot of Patience Thank him and give him a raise I was happy to have his HELP   Charles Jones  ,4
275212,27-OCT-11,26-OCT-11,Madhu,,en,70.53.203.176,cripotos54@bell.net,13765062,000000120837350,5,5,,5
275213,27-OCT-11,26-OCT-11,Devin,,en,69.157.1.21,robert637@sympatico.ca,13774012,000000120820219,4,4,,5
275214,27-OCT-11,25-OCT-11,Hugo,,en,74.12.174.251,milnesjj@sympatico.ca,13756888,000000120791940,5,2,Improve my internet experience.  I am seriously considering changing my ISP because of a long time in getting on line. My technician confirms my thought - if I can access other programs quickly then it must be the ISP that is at fault  when it takes so long to get on line.,2
275215,27-OCT-11,26-OCT-11,Danielle,,en,64.231.199.248,lindyg@sympatico.ca,13770426,000000120814505,5,5,nothing this time..Daniele was excellent,3
275216,27-OCT-11,26-OCT-11,Santosh,,en,65.94.28.19,berylbass@sympatico.ca,13763804,000000120812596,5,5,"Nothing - the gentleman in India who I worked with first for over an hour was polite, knowledgeable and very thorough. When after an hour nothing still was working he got hold of help in Hamilton and Joe got on the phone and we found the problem was with Bell and it was quickly resolved.",5
275217,27-OCT-11,26-OCT-11,Christianne,,en,69.156.177.184,nancy.thomas1@sympatico.ca,13772398,000000120828545,5,5,,3
275218,27-OCT-11,26-OCT-11,Colleen,,en,70.49.157.219,mrkitty@bell.net,13772202,000000120818198,5,5,everything was the best service I ever received. Colleen is the best person I have ever dealt with. I wish there were more people like her.,5
275219,27-OCT-11,26-OCT-11,Alvaro,,en,184.147.60.77,michael29edwards@bell.net,13771740,000000120836451,5,5,,4
275220,27-OCT-11,26-OCT-11,Rym,,fr,67.68.144.161,chez.jeanne@sympatico.ca,13764670,000000120825425,5,5,"Que cela se passe plus rapidement,j'ai  dû faire répéter la préposée plusieurs fois à cause de son accent et ce à plusieurs reprises,alors elle répétait avec patience,mais je suis quand même satisfaite car le problème a été résolu.",5
275221,27-OCT-11,26-OCT-11,Serina,,en,174.94.20.171,acmalcomson@bell.net,13762682,000000120822437,5,4,"PLEASE INFORM THE OPERATOR SHE WAS SO HELPFUL AND VERY, VERY PATIENT WITH ME.",4
275222,27-OCT-11,26-OCT-11,Kevin,,en,24.52.201.99,libman@sympatico.ca,13770360,000000120833260,2,1,Fix my problem,2
275223,27-OCT-11,26-OCT-11,Budala,,en,67.70.196.177,heather_guse2004@sympatico.ca,13767826,000000120815462,5,5,Nothing...everything was perfectly handled by a knowledgable and pleasant technicial.,5
275224,27-OCT-11,26-OCT-11,Nelson,,en,70.24.209.108,gayle.berry@sympatico.ca,13767124,000000120834301,4,2,nothing,4
275225,27-OCT-11,26-OCT-11,Katherine,,en,184.145.176.185,simbee@sympatico.ca,13774934,000000120818163,2,2,,2
275226,27-OCT-11,26-OCT-11,Stanley,,en,174.94.62.215,k-m.chenier@sympatico.ca,13769504,000000120821067,5,5,not much more you guy's are great.,5
275227,27-OCT-11,26-OCT-11,Linda,,en,174.91.80.192,oglivia@sympatico.ca,13772740,000000120821357,,1,Eliminate the need for the call.,
275228,27-OCT-11,26-OCT-11,Kathy,,en,184.147.123.10,kgallacher@sympatico.ca,13769792,000000120827942,3,4,You could have let me know there was a problem in the first place.  I could not send emails for 2 1/2 days before I realized it was your problem.  You knew there was a server problem.  You should have let your customers know.,2
275229,27-OCT-11,13-OCT-11,Aprajit,,en,70.54.101.201,doc699@sympatico.ca,13606446,000000120516973,4,4,,3
275230,27-OCT-11,26-OCT-11,Sergio,,en,174.88.65.80,angelinaciarla@bell.net,13763174,000000120824129,5,5,Nothing,5
275231,27-OCT-11,26-OCT-11,Budala,,en,70.27.136.51,mamatootsie@sympatico.ca,13771004,000000120825185,4,4,,4
275232,27-OCT-11,26-OCT-11,Jose,,en,70.55.38.187,hanakan@sympatico.ca,13767742,000000120826709,5,5,"You should have all the technicans 
as good as SAM, so I would not have
to call 2times to solve same problem and be told that it is my software (that is what I was told by female technican in the morning). First time was on the phone over 11/2 and problem was not fixed. Later when I call it was done in maybe 15, 20 minutes, or faster.",5
275233,27-OCT-11,26-OCT-11,Zishan,,en,198.208.159.17,fsanhaus@sympatico.ca,13766978,000000120835486,1,2,"Have someone actually listen to what I was describing to them.After 42 minutes of explaining myself,there was absolutly no resolve to the issue.",1
275234,27-OCT-11,26-OCT-11,Samantha,,en,174.91.29.111,louelieff@sympatico.ca,13770598,000000120822681,4,4,It took about a week and no one called as I was told that a representative would be returning my call for help.  But i called on Oct. 26 and your representative solved my problem. But I am still out $45.00 for a technician payment which was not necessary but one of your customer service technicians advised me that I needed to do some kind of servicing on my computer before the problem could be solved.  Please advise me as how I am to be compensated for this unnecessary service charge.  I am awaitng a reply.,4
275235,27-OCT-11,26-OCT-11,Sajid,,en,184.147.128.160,dstudd@sympatico.ca,13766090,000000120825765,5,5,"Faster ability to get to a real person. The robot voice prompts are not helpful when a major, or unusual, problem occurs.",5
275236,27-OCT-11,26-OCT-11,Salvador,,en,70.27.10.224,mike.minniti@bell.net,13771830,000000120819357,5,5,,5
275683,25-OCT-11,24-OCT-11,Salvador,,en,64.231.23.22,rsoren@sympatico.ca,13744712,000000120758921,5,5,The service was excellent in every way!,5
275684,25-OCT-11,24-OCT-11,Welid,,fr,174.91.220.81,lynegaron@sympatico.ca,13741908,000000120759161,1,1,"J'ai attendu plus de 20 minutes avant de parler à un représentant ... la ligne était très mauvaise, je lui ai demandé par plusieurs reprises d'enlever son casque d'écoute pour que je puisse le comprendre, il l'a fait uniquement lorsque je me suis fâchée. Mais son arrogance n'a pas cessée pour autant, c'est lorsque je lui ai demandé son numéro d'employé que son attitude à changée, et immédiatement il s'est empressé de me demandé si je voulais parler à son supérieur, j'ai répondu non.

Ma question était très simple, je voulais connaître le prix de la fibe 6 et 12 pour l'internet, après encore plusieurs minutes d'attente je me suis fait répondre que je n'avais pas accès à ce service dans mon quartier. Je lui ai répondu que je demeurais à Montréal au centre-ville et que Bell annonçait en pleine page dans La Presse des forfaits pour la fibe 12! Il m'a répondu que non ce n'était pas disponible dans mon quartier!  C'est là que je lui ai demandé où j'appelais, on m'a répondu en Tunisie! Je lui ai donc dit qu'il n'avait pas les bonnes informations puisque j'avais déjà la Fibe 7, il m'a répondu que c'était impossible, que ce service n'était pas dans ma région. Est-ce que je paye pour de la Fibe 7 quand je ne reçois pas ce service??? 

Après avoir perdu presque une heure j'ai finalement raccrochée, j'étais encore en attente d'une réponse, c'est clair qu'il n'avait pas les bonnes informations concernant les services offerts au Québec! 

Tout ce que je voulais c'était connaître un prix, une information tout ce qu'il y a de plus simple, et après une heure je n'avais  toujours pas eu de réponse!!  

J'AI PARLÉ DE "" MA BELLE EXPÉRIENCE "" AVEC BELL À PLUSIEURS PERSONNES ET BIZARREMENT TOUT LE MONDE À QUI J'EN AI PARLÉ M'ONT RÉPONDU QU'ILS AVAIENT  QUITTÉ BELL PARCE QU'ILS N'EN POUVAIENT PLUS DE VOTRE ""TRÈS BON SERVICE À LA CLIENTÈLE"".

J'appelle souvent chez Bell parce que j'ai deux comptes de Bell Mobilité, j'ai l'internet et ma ligne à la maison. Le service en général est ok, rarement plus qu'ok, mais cette fois-ci le service a été tellement pourri que moi aussi je songe très sérieusement passer chez Vidéotron.  

Une cliente vraiment tanné du service à la cientèle de Bell Canada!

Sincèrement est-ce vraiment une bonne décision d'entreprise de mettre au service à la clientèle des Tunisiens, des Indiens versus des gens du Québec?  Ce que l'on m'a aussi dit, et c'est à vérifier, que le service à la clientèle de Vidéotron était géré au Québec et qu'ils étaient beaucoup plus satisfait.",1
275685,26-OCT-11,25-OCT-11,Shawn,,en,174.89.64.242,thandrews@sympatico.ca,13761006,000000120809817,5,4,Nothing,5
275686,26-OCT-11,25-OCT-11,Salwa,,fr,74.15.231.105,attaoui@sympatico.ca,13747990,000000120797121,5,5,,5
275687,26-OCT-11,25-OCT-11,Maher,,en,70.49.70.68,abenatuil@sympatico.ca,13747170,000000120790663,4,4,,5
275688,26-OCT-11,25-OCT-11,Haykel,,fr,70.55.137.84,andre.drouin2@sympatico.ca,13747658,000000120808406,5,5,,5
275689,26-OCT-11,12-OCT-11,Tejaswvi,,en,69.158.125.57,nick.larter@sympatico.ca,13598968,000000120492731,5,5,,4
275690,26-OCT-11,25-OCT-11,Kamel,,fr,70.48.191.103,andr96@sympatico.ca,13747646,000000120799961,5,5,,5
275691,26-OCT-11,25-OCT-11,Yves,,fr,69.159.108.123,dharries@sympatico.ca,13750352,000000120802166,1,1,I spend over 1 hour a week on the phone with someone from Bell. I can no longer afford this wast of time. We still do not have correctly working phone lines after a few years of complaining. I am reluctantly switching to Vedeotron.,1
275692,26-OCT-11,25-OCT-11,Kali,,en,64.231.177.79,ldeshman@sympatico.ca,13755056,000000120790003,5,5,,3
275693,26-OCT-11,25-OCT-11,Jhon,,en,184.144.21.96,mgthomson5@sympatico.ca,13756680,000000120789020,1,1,,1
275694,26-OCT-11,25-OCT-11,Gloria,,en,184.144.106.159,lfloru@bell.net,13755194,000000120802905,5,5,Everything was perfect,5
275695,26-OCT-11,25-OCT-11,Rajesh,,en,174.92.106.190,don.kerr@bell.net,13750552,000000120811606,5,5,nothing,5
275696,26-OCT-11,25-OCT-11,Aymen,,fr,67.68.212.47,famalain@sympatico.ca,13751260,000000120790024,4,,M'assurer vraiment que je n'aurai plus à vous rappeler!!  Cela fait depuis le mois de Mai que j'ai des problèmes de facturation et que c'est supposé se régler mais je dois téléphoner à nouveau à tous les mois!!,
275697,26-OCT-11,25-OCT-11,Jonas,,fr,174.89.167.66,sguin_7@sympatico.ca,13759996,000000120801509,2,2,"J'etais au paravant client de videotron pour la television.J'ai change parce que l'on ma dit que dans lecartier ou je demenagais je n'aurais pas de satellite parce que bell etait entrain de changer le system pour le telephone,internet et television ( un nouveau cablage ).Malheureusement quand le technicien s'est presente pour ma television il avait un satellite il m'a dit que bell n'etait qu'a Montreal pour ce cablage.Je suis tres decu encore plus quand je lui ai dit que je voulais r'ajouter une autre television il m'a dit que j'aurais besoin d'un autre satellite alors j'ai cancelle ma demande pour l'autre television.",3
275698,26-OCT-11,25-OCT-11,Rene Jose,,en,65.93.93.171,killarney@sympatico.ca,13754612,000000120805274,3,3,The problen was partially solved in that my mail data was restored and is available which was very important however it created duplicate files in Outlook which will have to be fixed at some point.,3
275699,26-OCT-11,25-OCT-11,Jack,,en,69.159.109.31,mcarthurpark55@sympatico.ca,13756502,000000120796524,5,4,,4
275700,26-OCT-11,24-OCT-11,Jose,,en,76.64.214.16,bdcalvert@sympatico.ca,13736594,000000120758305,5,4,,5
275701,26-OCT-11,24-OCT-11,Mohammed,,en,69.156.153.25,michael.geary@sympatico.ca,13742666,000000120767059,4,4,"Mr. Watson,

I would prefer if you were as prompt in confirming via email the changes to my Internet service, as as promised by your representative Jay yesterday. The confirmation number he gave me was 120 767 738.

Michael Geary

The first call yesterday I got transferred to another department and could not get transferred back to the original department by your rep, hence my second call.................
	

Micheal Geary, 

Thank you for your recent calls about your Bell Internet service on
Monday, October 24, 2011. 

We'd love to hear how we did. We invite you to complete brief surveys about your recent service experiences with us - so we can learn how to serve you better. 

1. Contact at 1:21:16 PM on Monday, October 24, 2011 (reference 120766552) How did we do on this call? 

       
2. Contact at 1:35:34 PM on Monday, October 24, 2011 (reference 120767059) How did we do on this call? 

       
If you have any further questions about your Bell Internet service, please contact one of our experts by clicking here: bell.ca/internetchat 

Sincerely, 
John Watson 
Executive Vice President Customer Operations 
Customer Service ",3
275702,26-OCT-11,25-OCT-11,Hugo,,en,184.146.152.103,p-mitchell@sympatico.ca,13757968,000000120810694,5,5,,5
276168,27-OCT-11,26-OCT-11,Divine,,en,70.30.52.171,robin.keeler@sympatico.ca,13774046,000000120823882,3,1,I was left on hold for approx. 40 minutes. ,
276169,27-OCT-11,26-OCT-11,Bernard,,en,70.31.38.194,papman@bell.net,13772908,000000120821031,4,4,I don't think he had to take control of my computer. Am could have suggested o try the hotmail line first,4
276170,27-OCT-11,26-OCT-11,Mohamed,,fr,174.88.181.82,mailhot.marcel@sympatico.ca,13770980,000000120825328,5,4,,3
276171,27-OCT-11,26-OCT-11,Ghislain,,fr,74.15.229.96,cmilott@sympatico.ca,13764908,000000120833603,5,5,,5
276172,27-OCT-11,26-OCT-11,Nelly,,en,184.144.46.33,milligan@sympatico.ca,13771854,000000120831484,5,5,nothing,5
276173,27-OCT-11,26-OCT-11,Med Wassim,,fr,67.71.117.87,nicgagne@sympatico.ca,13772573,000000120831834,5,5,,5
276174,27-OCT-11,24-OCT-11,Elmer,,en,70.51.113.196,chris.karen@sympatico.ca,13737412,000000120784490,4,1,"Customer care representative was polite and tried to be helpful. Issue required rescheduling an appointment for a service technician who visited outside the provided time window and did not provide the requested service or return during the scheduled time window. Customer service rep did not have access to scheduling information to rebook. Providing a method where the customer service agent could contact the scheduling department who could call me to reschedule rather than my having to try to call, be placed on hold, or not get through, would be helpful.",3
276175,27-OCT-11,26-OCT-11,Chaouki,,fr,70.30.225.151,faucher.jean@sympatico.ca,13766728,000000120820666,5,5,amiliorer votre service de facturation car ça fait depuis le mois de mai que j`ai des problemes avec votre facturation,3
276176,27-OCT-11,26-OCT-11,Vijayashanti,,en,184.148.136.84,fdarlington@sympatico.ca,13766736,000000120814928,4,5,,4
276177,27-OCT-11,26-OCT-11,Sebastian,,en,142.20.144.226,michael.crawley@sympatico.ca,13771728,000000120811997,,2,"Have the technician fix teh problem the first time !! I still have very slow service even by Bell's own admission. I would like the problem fixed , a refund for teh past six weeks of poor performance and if you can't deliver, tell me and I'll go to Rogers. Thanks.",1
276178,27-OCT-11,26-OCT-11,Balaji,,en,69.159.49.198,james087@sympatico.ca,13768424,000000120816616,4,4,,4
276179,27-OCT-11,26-OCT-11,Alvaro,,en,70.49.227.235,candido@sympatico.ca,13764308,000000120823671,5,5,My tech support person was extremely satisfied with the prompt response and help Thanks,5
276180,27-OCT-11,22-OCT-11,Roy,,en,74.15.241.160,buddyboyblackie@sympatico.ca,13723172,000000120741338,4,4,I don't know what the tower problem was .. but.. maybe more proactive maintenance might be something to look at .. just a thought.,4
276181,27-OCT-11,26-OCT-11,David,,en,74.15.62.61,john016@sympatico.ca,13769092,000000120818997,5,4,,4
276182,27-OCT-11,26-OCT-11,Will,,en,67.70.43.34,gwm77@bell.net,13767678,000000120829093,5,5,Excellent service!!,4
276183,27-OCT-11,26-OCT-11,Stephane,,en,69.157.65.210,lynne.budgell@sympatico.ca,13770808,000000120820255,4,4,Nothing - the gentleman was very helpful and spoke perfect English - easy to understand.,5
276184,27-OCT-11,26-OCT-11,Chenrup,,en,70.26.109.170,jguire@sympatico.ca,13768776,000000120834267,4,4,"Give the berst deal you have without
being confronted with a change to competitor",4
276185,27-OCT-11,26-OCT-11,Methil,,en,174.95.141.20,ematheson@bell.net,13766422,000000120828442,5,5,"Nothing. Methil was very patient, courteous and helpful.",5
276186,26-OCT-11,25-OCT-11,Mohamed,,fr,184.145.190.236,jacali4@bell.net,13753032,000000120788321,4,5,,5
276187,26-OCT-11,25-OCT-11,Hanene,,fr,70.30.248.122,baa@bell.net,13748084,000000120795700,4,4,,2
276188,26-OCT-11,25-OCT-11,William,,en,70.30.97.4,stan.zita@sympatico.ca,13760440,000000120809319,4,4,"Your rep. that I dealt with was great.
Some that I dealt with in the past were a little hard to understand.",5
276189,26-OCT-11,25-OCT-11,Mudilyar,,en,174.94.61.110,dhowell@sympatico.ca,13750354,000000120808122,3,1,cannot delete old email addresses from home. this problem is months old and should have been fixed by now,3
276190,26-OCT-11,25-OCT-11,John,,en,70.29.36.212,tundis@sympatico.ca,13761416,000000120787451,5,5,"his english was good and that is important b/c most of the time  the accent is very difficult to understand
he was patient and polite
only one thing more i like to know and nobody knows the answer i called before about this why DO I GET BACk 29 E_ MAIL WHICH I SENT OUT 10-15 YEARS AGO very strange he didn't know but noone else does I LIKE TO KNOW THE ANSWER PLEASE",5
276191,26-OCT-11,24-OCT-11,Francis,,en,69.156.82.146,w.gilmour@sympatico.ca,13746228,000000120769532,3,3,Better communication on equipment changes in the future ie modem upgrades etc.,3
276192,26-OCT-11,25-OCT-11,Juan,,en,184.146.146.116,t.sparks@sympatico.ca,13760830,000000120803953,5,4,,5
276193,26-OCT-11,24-OCT-11,Eka,,en,69.158.184.176,l.gourlay@sympatico.ca,13741344,000000120768665,5,5,Keep as is.....,5
276194,26-OCT-11,25-OCT-11,Robert,,en,64.231.45.150,deb.harrison@sympatico.ca,13750180,000000120788410,4,4,Perhaps an explanation along with the bill would have saved some inquiries after the fact.,4
276195,26-OCT-11,25-OCT-11,Danny,,en,174.88.49.198,lynart@sympatico.ca,13755648,000000120792630,4,4,Told us we were going to have a phone line outage when we were not expecting one.,5
276196,26-OCT-11,25-OCT-11,Cheryl,,en,66.241.132.161,sparkhall@sympatico.ca,13760374,000000120788416,3,3,"I was looking to change internet providers because of the recent increase in my internet fee.   Given the fact that I was on an unlimited gb hi speed service, and Bell is looking to get rid of these accounts, it would have been more satisfactory if I had been given the very best pricing arrangement possible the first time around.",3
276197,26-OCT-11,25-OCT-11,Sofiene,,fr,70.48.191.103,andr96@sympatico.ca,13747648,000000120804614,5,5,plus que satisfait André Paquet,5
276198,26-OCT-11,25-OCT-11,Michael,,fr,65.92.36.110,ray_nadeau@sympatico.ca,13758758,000000120792544,5,5,,5
276199,26-OCT-11,25-OCT-11,Ameer,,en,66.241.132.161,sparkhall@sympatico.ca,13760376,000000120811181,5,4,This call was regarding a technical problem which was resolved to our complete satisfaction.,5
276200,26-OCT-11,23-OCT-11,Khouloud,,fr,69.159.92.17,pietropasquariello@bell.net,13726886,000000120743615,4,4,,5
276201,26-OCT-11,25-OCT-11,Keith,,en,64.228.157.91,don.durst@sympatico.ca,13750550,000000120810158,5,5,Improve the wait time to speak to a technician.,3
276202,26-OCT-11,25-OCT-11,Sarra,,fr,76.65.61.49,williammberube@bell.net,13761852,000000120792196,5,2,"Sarra, le jeune fille qui a pris mon appel, a passé plusieurs minutes sur mon ordinateur, mais elle n'a pu rien faire car le problème semble résider plutôt avec l'ordinateur et non mon programme avec Bell. Merci Sarra.",5
276203,26-OCT-11,25-OCT-11,Tyrone,,en,64.229.85.117,donnakemp@sympatico.ca,13750592,000000120803742,5,5,"Tyrone Drummond in Ottawa was my helper. He was very thorough. His boss,Mark,   repeated some testing that Tyrone had already done.Was that necessary? But, both were very good at explaining what they were doing and why they had to go off the phone for a moment. They were both fast and efficient. ",5
274744,25-OCT-11,24-OCT-11,Mehdi,,fr,65.93.192.247,eugene653@sympatico.ca,13738810,000000120760554,2,1,"voir explication donné, sur l'autre sondage",3
274745,25-OCT-11,24-OCT-11,Nix,,en,74.14.5.127,bvottero@sympatico.ca,13737090,000000120758907,4,3,Was not a clear connection on the telephone. I had a bit of trouble understanding every word. ,4
274746,25-OCT-11,23-OCT-11,Noureddine,,fr,174.88.101.157,simone.rouard@sympatico.ca,13734438,000000120747795,3,4,,4
274747,25-OCT-11,24-OCT-11,Sarah,,fr,70.55.86.155,ps_namaste60@bell.net,13743934,000000120757737,5,5,"Si vous pourriez ""cloner"" mille Sarah semblables, je crois que nous aurions toujours un excellent service et des clients satisfaits chez Bell.",4
274748,25-OCT-11,24-OCT-11,Ryan,,en,70.31.64.247,sjparks@sympatico.ca,13745240,000000120766813,5,5,Nothing. Service was quick and friendly.,5
274749,25-OCT-11,20-OCT-11,Jewelle,,en,64.229.40.210,jayandkim@bell.net,13700186,000000120685592,3,3,deal with your internet issues ,4
274750,25-OCT-11,24-OCT-11,Rajni,,en,69.159.156.210,whmoore@sympatico.ca,13746352,000000120760777,3,4,"The prescreening process is too slow before being finally turned over to a technician. It would really help if this process could be streamlined. Using native english speakers would also be very helpful, efficienty and time saving. I got the impression my initial contact was with someone located in India or Pakistan who was not a fluent or a minimally effective english speaker",
274751,25-OCT-11,24-OCT-11,Rene Jose,,en,69.156.81.206,arlenelalonde_28@sympatico.ca,13736316,000000120760942,5,5,faster i was on phone for over 1 hour,5
274752,25-OCT-11,24-OCT-11,Cheryl,,en,69.159.14.124,babyone@bell.net,13736482,000000120766473,5,4,,5
274753,25-OCT-11,24-OCT-11,Salvador,,en,67.68.220.12,john.bauer@sympatico.ca,13740700,000000120768397,4,5,Salvador was a little fast for me- but also kind and patient.,5
274754,25-OCT-11,21-OCT-11,Mukesh,,en,174.92.105.150,s_p_williams@sympatico.ca,13706032,000000120700711,2,2,"\to be honest I have to call bell so much i forget which issue this was about.  Oct.23 evening my interet stopped working altogether but no one could give an explanation why that tine either.  After resetting the modem and setting up networking on my laptop, internet still did not work on my other computers, so the tech said give it time about15/20 mins and they would call back THIS IS A 1:45am a night!  so i waited and they NEVER CALLED BACK to this day even two dayas later.  I managed to figure out bells software and get things working.      I am still waiting for BELL to address the terrible service and treatment from bell customer support and billing.  6months for some billing issues and going on over a month for others.  My number is 905-579-8835.  I'd appreciate some action and respect.",1
274755,25-OCT-11,20-OCT-11,Mohamoud,,en,70.26.10.7,vgates@bell.net,13707756,000000120677519,5,5,"I didn't have internet service for 4-5 days.The modem was the problem.I couldn't pick one up at the Bell store,for replacement.It surely would be convenient if that was possible,with a change in policy.I understand that this policy only pertains to NEW customers?",5
274756,25-OCT-11,24-OCT-11,Linda,,en,70.54.88.30,diane_bradley@sympatico.ca,13738294,000000120771125,5,4,"I had phoned as I didn't understand my Internet bill.  It was very confusing this month regarding the HST tax due to a the promotion you were giving me. Linda, the girl I was speaking to explained it to me.",5
274757,25-OCT-11,21-OCT-11,Chekib,,fr,69.156.129.82,nawel.agoune@sympatico.ca,13718052,000000120709226,5,5,"Oui, Bell manque de transparence dans les offres de services, à savoir les frais cachés et la qualité de son réseau télé sattelite.",
274758,25-OCT-11,24-OCT-11,Daniel,,en,70.27.161.156,alexgmd@sympatico.ca,13735962,000000120768018,5,5,NOTHING,5
274759,25-OCT-11,16-OCT-11,Edwin,,en,174.88.24.131,wilwen@sympatico.ca,13647476,000000120584927,4,4,Call center should be in Canada keep Canadians employed.,3
274760,25-OCT-11,24-OCT-11,Luis,,en,184.146.132.136,eric.roberts@sympatico.ca,13738754,000000120767220,5,5,nothing - excellent service,5
274761,25-OCT-11,20-OCT-11,Mhamed Chekib,,fr,70.55.98.95,st.clerc@bell.net,13706828,000000120676704,5,5,,5
274762,26-OCT-11,25-OCT-11,Kat,,en,174.115.220.129,gkarith1@sympatico.ca,13752050,000000120791916,1,1,Stop offering apology. Make sure whatever is offered is reflected in the bill,1
274763,26-OCT-11,21-OCT-11,William,,en,74.4.127.208,gborn@sympatico.ca,13713108,000000120707915,1,1,"on Oct.6th I had an agreement with Maryanne,ref.00LK7GQ8 to continue my email and internet service with susupension of payments as of Oct.22, as I was going to Florida until  Apr.21,2012. I have had an identical agreement for the past few years without a hitch. On oct21, while still at home, my service was completely suspended, I was unable to make arrangements for the trip.I frantically asked Luz William,technitian and supervisor Alvaro, ref.Z4R6Y7 to have my service restored. It took at least 2hours.The worst part was a hostile conversation with Customer Service Representative Sjean of Montreal, no ref.#, who claimed that that there was no such thing as suspension of payment with continued email and internet when you are abroad for a long time. I have had this arrangement for at least 5 years.It was a very unpleasant annoying experience. I am now in Florida and as usual over the years am able to get all my mail and internet on my <gborn@sympatico.ca> address.We also had problems with discontinuing the Bell phone and TV service.All in all a faulty and poor customer service.I spent over 2hours on the phone",2
274764,26-OCT-11,25-OCT-11,Bry,,en,174.92.58.171,jimparadiso@sympatico.ca,13753644,000000120802315,5,5,,5
274765,26-OCT-11,25-OCT-11,Devin,,en,76.70.65.120,dmorris99@sympatico.ca,13750502,000000120793386,3,4,Be a little more friendly when speaking to customers..,4
274766,26-OCT-11,25-OCT-11,Paul,,fr,174.93.229.172,denislangevin@sympatico.ca,13750284,000000120800386,1,1,Ëtre au courant du programme sympatico.ca,3
274767,26-OCT-11,25-OCT-11,Oscar,,en,65.95.49.62,chandler.petch@sympatico.ca,13749250,000000120804164,5,5,,4
274768,26-OCT-11,25-OCT-11,Will,,en,76.64.37.48,maxmoore@sympatico.ca,13756450,000000120788668,5,3,"Please help me solve this problem - Windows Live Mail Service is too restrictive on bulk email distribution. I sent 300 emails and they closed my account, calling me a spammer.

Seriously now. Thousands of emails are spam. 300 emails should be allowable. What's wrong with Microsoft? They're controlling email service too tightly. Tell Microsoft to loosen up on its bulk email distribution policies.  ",5
274769,27-OCT-11,26-OCT-11,William,,en,174.95.92.191,tg724@sympatico.ca,13775702,000000120812824,1,2,"In view of continuing issues with my internet service I am frustrated with the effort it takes to determine the cause of service falure and a realistic estimate of how long it will take to restore service. As I lose both internetand phone service I have to use my Bell mobility phone which has very poor reception in my area. 
It would be appropiate to offer compensation for non-service and for overuse on my cell phone. ",1
275237,25-OCT-11,24-OCT-11,Lotfi,,fr,174.93.189.226,louloujj@sympatico.ca,13741804,000000120771496,3,4,,4
275238,25-OCT-11,24-OCT-11,Med Hedi,,fr,184.144.168.4,c.pomer@sympatico.ca,13737104,000000120767586,4,5,"demander à vos représentants de parler plus fort et plus distinctement; j'ai un petit problème d'ouie",5
275239,25-OCT-11,24-OCT-11,John,,en,184.145.68.205,douglas.hammond@sympatico.ca,13738462,000000120766144,5,5,"I don't think there was anything that
could have been done better. I was glad
for the help.",5
275240,25-OCT-11,24-OCT-11,Danny,,fr,70.54.152.65,marielle14@sympatico.ca,13742196,000000120758732,5,5,"absolutly nothing, I have never been so satisfied with a call in my life, the 2 persons that I dealt with were so polite so devoted, I have been with Bell all my life and this call was the best service I ever had with you, I hope you can find these 2 employees they should be teaching others about service. Please thank them from the bottom of my heart. They were wonderful. Thank you.
Marielle Regnier.",5
275241,25-OCT-11,24-OCT-11,Anne,,en,174.89.29.61,siegfried.adam.petri@sympatico.ca,13745206,000000120762520,5,5,n/a,5
275242,25-OCT-11,11-OCT-11,Shirin,,en,70.50.220.70,mcboomer@sympatico.ca,13583032,000000120486035,4,4,"Way, way less waiting time.",3
275243,25-OCT-11,24-OCT-11,Ravi,,en,70.29.32.21,melpatterson@sympatico.ca,13742600,000000120771118,5,5,nothing,5
275244,25-OCT-11,24-OCT-11,Seshadri,,en,67.71.4.30,phillip.ingersoll@sympatico.ca,13743776,000000120765857,1,1,"Teach this person better customer relations. This person, Seshadri, was rude and totally unhelpfull. He told me if I didn't like what he said I could hang up and call again to talk to a different rep. Totally uncivil! The worst experience I have ever had talking with your personnel.",1
275245,25-OCT-11,24-OCT-11,Joanne,,en,70.53.86.142,berndeb.senay@sympatico.ca,13736690,000000120760341,5,4,,5
275246,25-OCT-11,24-OCT-11,Suresh,,fr,74.15.230.31,actortosa@sympatico.ca,13735766,000000120784532,5,5,"Pour le ptrobleme que jÂ´ai experimentÃ© le service a Ã©tÃ© excellant et complet.

Merci
",5
275247,25-OCT-11,24-OCT-11,Justin,,fr,69.158.169.124,jgseguin@sympatico.ca,13740514,000000120755819,5,4,Le temps d'attente.,5
275248,26-OCT-11,25-OCT-11,Carl,,en,184.144.20.70,hadshade@sympatico.ca,13752368,000000120787676,4,4,have an actual person answer phone,4
275249,26-OCT-11,25-OCT-11,Shyam,,en,69.158.80.131,tfoster10@sympatico.ca,13760992,000000120795105,5,5,nothing,5
275250,26-OCT-11,25-OCT-11,Maileen,,en,70.27.71.216,jack.kearns@sympatico.ca,13753048,000000120792683,4,4,"
Nothing,as my question was answered to my satisfaction.",5
275251,26-OCT-11,20-OCT-11,Kevin,,en,64.229.25.56,sally.remus@sympatico.ca,13706090,000000120680368,4,3,"After working through mitigation strategy (create a new password due to my account being ""hacked"") with the technical support person. He was very polite. However, I was still locked out of my account the subsequent day and had to repeat the mitigation strategy of another new password with another technical representative.",3
275252,26-OCT-11,19-OCT-11,Duncan,,en,70.24.209.2,fdegraff@sympatico.ca,13683136,000000120649867,5,5,,5
275253,26-OCT-11,25-OCT-11,Crystal,,en,64.231.225.246,ron.carney@sympatico.ca,13759318,000000120797770,5,5,,5
275254,26-OCT-11,25-OCT-11,Jason,,en,64.231.13.234,karen.northcott@sympatico.ca,13754354,000000120803359,1,1,,3
275255,26-OCT-11,25-OCT-11,Sarah,,fr,65.92.132.191,cmorin010@sympatico.ca,13749606,000000120788393,4,4,,5
275256,26-OCT-11,25-OCT-11,Philo,,en,70.53.85.211,ufcan@sympatico.ca,13761440,000000120796693,3,3,"Hate to say this but the heavy accent of the CA rep made it hard to understand his words over the phone.

Also, I was advise the CA would phone about 9.10 pm to answer my questions and I did not get a phone call to near 10.00 pm.",5
275257,26-OCT-11,25-OCT-11,Ayesha,,en,64.231.23.199,gerry.ya@sympatico.ca,13751890,000000120800265,3,3,solve the problem,4
275258,26-OCT-11,19-OCT-11,Imen,,fr,76.71.203.224,claudinerabbie@sympatico.ca,13681332,000000120650623,3,3,"Démontrer plus de sympatiphie au problème que j'avais.
Au prise avec un Spam. N'ayant pas de cellulaire pour débloquer mon adresse courriel. J'ai dû faire appel à un ami; sinon ,il y avait une attente de 48hres pour que le depart:Snet communique avec moi. L'option d'utiliser une autre adresse courriel aurait été plus facile pour moi. J'ai perçu que je devrais utiliser vos services pour avoir un cellulaire.......",3
275259,26-OCT-11,25-OCT-11,Mylene,,en,206.108.166.14,john.reeder2@sympatico.ca,13753910,000000120799890,2,2,"Your online service is slow, cumbersome and inaequate",2
275260,26-OCT-11,17-OCT-11,Gustavo,,en,69.159.84.7,gerald_scott@sympatico.ca,13652964,000000120610331,2,2,"I was having problems trying to find
out why I had difficulity to get the 
printer to work.  It was then told me 
that the problem was the modom and I 
have to buy a new one.  I had tried to
use a lot of hours to get some satisfaction for myself but to not yet.
",4
275261,26-OCT-11,25-OCT-11,Vikram,,en,174.91.44.115,me.jane@sympatico.ca,13756582,000000120801701,5,5,0,4
275262,26-OCT-11,25-OCT-11,Moemen Belleh,,fr,76.67.204.233,cachew_1@sympatico.ca,13748924,000000120799465,5,5,rien de plus,5
275263,26-OCT-11,25-OCT-11,June,,en,76.64.96.73,njohns555@bell.net,13757740,000000120808417,3,4,"I was on the telephone for 86 minutes to have my issue resolved.  The waiting and being transferred was unacceptable.  The people I spoke with were helpful and resolved my issue, but the time was ridiculous.  I hate automated telephone answering systems and feel that is a complete insult to your clients.  Obviously you do not feel our business is worthy of personal attention.  ",3
275264,26-OCT-11,25-OCT-11,Bea,,en,174.91.129.214,susan.posiewko@sympatico.ca,13760670,000000120798821,4,4,"Bea was the only shining light in this horrible experience. Sunday I spend 2 hours on the phone with incompetent tech support staff who ignored my simple question of a system failure out side the house instead  this LEVEL 1 from India ( whose English was VERY hard to understand refused to transfer me to someone more experienced. If you are forced to go outside Canada for tech support please train them!
",2
275265,26-OCT-11,24-OCT-11,Rudys,,en,69.158.79.158,clane16@bell.net,13737542,000000120759002,5,5,"It took me 5 calls to find the person
who finally helped me perfectly.",5
275266,26-OCT-11,25-OCT-11,Amany,,fr,184.144.233.156,cmdchiasson@sympatico.ca,13749600,000000120800978,4,4,Rien de plus dans ce cas. Le conseiller fut très gentil et efficace.,4
275267,26-OCT-11,25-OCT-11,Mohamed,,fr,184.151.127.253,wil57@sympatico.ca,13761828,000000120805111,5,5,Non,5
275268,26-OCT-11,25-OCT-11,Badreddine,,fr,174.93.146.230,rboucher9@sympatico.ca,13758786,000000120811262,5,5,,5
275269,26-OCT-11,25-OCT-11,Med Ali,,fr,70.53.216.73,marcelb22@sympatico.ca,13755994,000000120799859,5,5,,5
275270,26-OCT-11,25-OCT-11,Thitola,,en,70.27.98.230,dougfagan@sympatico.ca,13750638,000000120805240,5,5,it was great..no other comments.,5
275271,26-OCT-11,25-OCT-11,Celina,,en,184.148.178.79,grumpyvo@sympatico.ca,13752270,000000120799267,2,1,,1
275272,26-OCT-11,25-OCT-11,Ivan,,en,184.144.31.101,michelepiccini@sympatico.ca,13756774,000000120790148,3,4,,3
275703,25-OCT-11,24-OCT-11,Krishidhar,,en,184.147.230.145,glen.gray7@sympatico.ca,13739450,000000120760604,4,5,Hard to understand the accent at times,4
275704,25-OCT-11,24-OCT-11,Kalyca,,en,69.158.137.238,kaseyconrad@sympatico.ca,13741058,000000120758134,5,5,"All issues were resolved with great care & professionalism...I am so grateful for the help I received,please accept my total gratitude.",5
275705,25-OCT-11,24-OCT-11,Sulochana,,en,65.93.118.150,beariley_1@sympatico.ca,13736612,000000120766938,5,5,This representative was able to work on my computer doing things that I was unable or unqualified to do.  She was able to set up the Kindle ebook to work with my Wi Fi.  She made me feel so much better about my service with Bell.,5
275706,25-OCT-11,24-OCT-11,Aymen,,fr,174.92.221.100,robert_blais@sympatico.ca,13744472,000000120764128,5,5,,4
275707,25-OCT-11,24-OCT-11,Rifa,,fr,70.29.219.125,denisecaronrou@bell.net,13738150,000000120755371,4,4,"Je trouve  que sa pris un peut de temps avent que vous compreniez  ce que nous voulions ,mais nous avons fini par arrive aune entente .merci .",4
275708,25-OCT-11,17-OCT-11,Yves,,fr,69.159.136.84,marceletlucie@sympatico.ca,13657266,000000120606497,3,4,de 1 ne pas me déconnecter sans mon autorisation et lorsque j'ai de la difficulter avec bell express vu cela se repercute sur mes autres connections autant internet que ma ligne téléphonique aujourd'hui le 25 octobre je suis encore obligé de faire revenir le thecnicien parce que mon satellite ne fonctionne plus.Je suis bien tanné de tout ces troubles je songe sérieusement a changer de fournisseur Les techniciens sont tres affable et je les en remercie il font du bon travail. ,2
275709,25-OCT-11,24-OCT-11,Edwitch,,en,70.30.26.181,lavictoire2008@sympatico.ca,13741458,000000120770044,5,5,nothing,5
275710,25-OCT-11,24-OCT-11,Gabriel,,en,50.100.37.221,cherry.d@sympatico.ca,13737384,000000120758944,1,2,"Answered my questions>  as to why when I ordered wireless internet on Wednesday Oct, 19/11 I lost my internet protection and when I and a bell rep tried for over 3 hrs on Saturday morning it could not be installed...I still have not received the ''New Modem'' which is coming by snail mail..Also talked with another Bell Rep..yesterday and he was of no help>>also I had difficulty hearing as he was in ''South America'' My pc has been without protection since last Wed.Oct.19th and I want a credit for this interruption please'''  Please help me here  I can be reached this afternoon after 4pm. Ottawa, On. Canada time. I have been with Bell a long time and have never had these problems..Thank you.",
275711,25-OCT-11,24-OCT-11,Anne,,en,70.24.214.221,lggrenier@sympatico.ca,13741574,000000120761567,5,4,"I  should have asked for English because I prefer the English site. This is why I called back, in English a few minutes later.",5
275712,25-OCT-11,24-OCT-11,Manoranjith,,en,64.228.142.57,dundas189@sympatico.ca,13738556,000000120759711,5,5,,5
275713,25-OCT-11,24-OCT-11,Deepika,,en,198.208.251.21,robt.abriel@sympatico.ca,13744518,000000120754960,5,4,The Lady sterred me through reconfiguring my modem but since a week after i called about a browser issue my bandwith was cut down to a trickle.I dont know what you did but after several attemps to ask u to fix it nothing has been done. I will be looking for better internet elsewhere.,1
275714,25-OCT-11,24-OCT-11,Eya,,fr,69.156.122.145,lucie.cossette@sympatico.ca,13741848,000000120755679,5,5,"1er appel la semaine précédente, problème non résolu. On a référé ma demande à un autre département où on devait me rappeler dans les 72 hres(délai que je trouve très long, si j'avais eu des factures à acquitter pendant ce temps)et n'ai pas eu de rappel. J'ai du retéléphoner moi-même.",3
275715,25-OCT-11,24-OCT-11,Jose,,en,174.95.11.90,dwightrichardson@sympatico.ca,13738576,000000120758733,5,4,Nothing.,5
275716,25-OCT-11,24-OCT-11,Jaime,,en,174.91.121.253,oscargus@sympatico.ca,13743472,000000120770636,1,1,Take me seriously,1
275717,25-OCT-11,24-OCT-11,Linda,,en,76.67.23.126,bamartens@bell.net,13736510,000000120760563,4,4,The service of teh call was very good.  Bell had not informed us prior to changing the billing for the rental of the modem and thus we had a surprise in our bill.,3
275718,25-OCT-11,24-OCT-11,Methil,,en,67.68.41.68,mcintosh15@sympatico.ca,13742524,000000120769100,5,5,,5
275719,25-OCT-11,21-OCT-11,Wassim,,fr,70.51.7.251,dlcotnoir@sympatico.ca,13711944,000000120725207,1,1,"Le technicien à qui j'ai parlé m'a dit que ça prendrait 48 à 72 hrs avant que mon problème ne soit réglé (problème étant pas d'accès à mon courrier électronique). Au bout de 72 hrs, ça ne fonctionne toujours pas. J'ai dû rappeler le soutien technique aujourd'hui(85 hrs plus tard) et le technicien à qui j'ai parlé a pu régler mon problème immédiatement. Donc le premier technicien, soit celui de vendredi le 21 octobre, était un INCOMPÉTENT. Le problème aurait pu être réglé vendredi mais j'ai du attendre à mardi avant que ça ne soit réglé. Pourquoi doit-on appeler 2 fois pour régler un problème? Le tarif que je paie contribue à rémunérer des incompétents? ",
275720,25-OCT-11,24-OCT-11,Gerardo,,en,69.159.1.132,esheffield@sympatico.ca,13738790,000000120771951,5,5,nothing that I can think of,5
275721,25-OCT-11,24-OCT-11,Cindy,,en,69.156.170.203,mdecicco@sympatico.ca,13742554,000000120758072,5,5,,5
275722,25-OCT-11,24-OCT-11,Mohammed,,en,64.231.226.171,harsant.hrsolutions@sympatico.ca,13739712,000000120768298,5,5,Taken less time,4
275723,25-OCT-11,24-OCT-11,Balaji,,en,70.24.112.187,m.burness@sympatico.ca,13741924,000000120759058,4,4,Be willing to compare to Competetor's Product,5
275724,25-OCT-11,20-OCT-11,Badreddine,,fr,70.53.144.178,elder.mcsween@sympatico.ca,13697914,000000120690463,4,4,,4
275725,25-OCT-11,24-OCT-11,Joy,,en,67.70.206.17,r.scobie@sympatico.ca,13744022,000000120763132,5,5,,4
275726,25-OCT-11,21-OCT-11,Marouen,,fr,70.26.203.56,jeanpierremarie@sympatico.ca,13714510,000000120722644,5,4,"Je verrai à l'avenir si la fiabilité du système et sa vitesse est au rendez-vous. Depuis quelques années que je suis abonné à Bell internet, je ne peux pas dire que c'est une réussite totale aussi je me garderai bien de donner mes recommandations dans un sens ou l'autre à quiconque me demanderait mon avis. Peut-être à cause du vieux secteur ou je réside ou à la défaillance du produit! qui sait? ",3
275727,25-OCT-11,24-OCT-11,Timmy,,en,67.71.129.69,markose@sympatico.ca,13742262,000000120760442,4,5,Nothing,4
275728,25-OCT-11,23-OCT-11,Lukasz,,fr,174.93.248.194,lisettepierre@sympatico.ca,13725630,000000120743324,5,5,"Ne pas bloquer ma connection internet
sans aucune raison.",3
275729,25-OCT-11,24-OCT-11,Etuwa,,fr,70.48.225.57,rachelthisdale@sympatico.ca,13744050,000000120771287,2,1,"répondre a la question demandée:vérivfier votre lien entre la maison et votre connexion, difficultés a participer a un jeu c.a.d. scrabble sur facebooke bogue +++",
275730,26-OCT-11,25-OCT-11,Hanen,,en,67.70.17.51,m.skwiercz@sympatico.ca,13755744,000000120786404,1,1,"Addressed my problem, agent was rude, did not speak clearly or listen, only tried to upsell me, then when transferred call to supervisor he hung up!! Wasted over half an hour on the phone without anything being resolved.",1
276204,26-OCT-11,25-OCT-11,Bedre,,en,67.71.118.254,john-@sympatico.ca,13753888,000000120790926,1,1,Stop routing English calls to India.  Stop employing call centre personnel who do not understand computers.,1
276205,26-OCT-11,25-OCT-11,Bedre,,en,67.71.118.254,john-@sympatico.ca,13753890,000000120790989,1,1,,1
276206,26-OCT-11,25-OCT-11,Alejandro,,en,65.92.166.183,june.orford@sympatico.ca,13754254,000000120810598,5,4,,5
276207,26-OCT-11,25-OCT-11,Jacques,,en,67.68.70.73,murij@sympatico.ca,13757322,000000120796130,5,5,Bell is making big changes not notifying the consumer,5
276208,26-OCT-11,25-OCT-11,Luis,,en,65.94.28.57,kebott11@bell.net,13754478,000000120810924,4,4,Nothing - everything worked out OK,5
276209,26-OCT-11,25-OCT-11,Adnan,,en,76.67.24.93,cammack@sympatico.ca,13748954,000000120798024,4,4,,3
276210,26-OCT-11,25-OCT-11,John,,en,70.31.105.148,dwoolford@sympatico.ca,13750774,000000120791318,4,4,"The rep didn't seem to know
as much as you expected , but he went to someone else to fix the problen.",4
276211,26-OCT-11,25-OCT-11,Mohamed,,fr,184.145.252.235,claudettemorissette@sympatico.ca,13749536,000000120791873,5,4,Cet employé est un employé modèle et fait très bien son travail. Puis très poli. Je l'ai bien aimé.,4
276212,26-OCT-11,25-OCT-11,Bedre,,en,74.198.164.106,shouda@sympatico.ca,13760142,000000120798128,5,5,"I was absolutely satisfied, Bedre was a great help.   Thank you.",5
276213,26-OCT-11,25-OCT-11,Stephanie,,en,184.148.123.154,nashman@sympatico.ca,13757502,000000120795419,5,5,"My interaction with Stephanie was the best experience I have ever had with a Bell representative. She did a fantastic job - and likely prevented me from switching to Rogers. Stephanie was friendly, thouough, thoughtful, knowledgeable etc.. 5 stars!",5
276214,26-OCT-11,25-OCT-11,Sinu,,en,65.95.250.45,scottship@sympatico.ca,13759862,000000120805971,5,3,not much,4
276215,26-OCT-11,22-OCT-11,Maria,,en,70.29.128.136,gillian.barrett@sympatico.ca,13724388,000000120732540,4,3,,4
276216,26-OCT-11,25-OCT-11,Jose,,en,72.14.173.138,vcatalfo@sympatico.ca,13761530,000000120786093,5,5,,5
276217,26-OCT-11,25-OCT-11,Mohamed Amine,,fr,174.94.118.196,rnadile@sympatico.ca,13759128,000000120794755,5,5,,5
276218,26-OCT-11,24-OCT-11,Hector,,en,184.146.135.228,billnbev@sympatico.ca,13736788,000000120769432,4,4,,4
276219,26-OCT-11,25-OCT-11,Elsy,,en,216.209.123.180,dakotalee@sympatico.ca,13749914,000000120801752,5,5,needs to speak clearly and slower,5
276220,26-OCT-11,25-OCT-11,Shobha,,en,209.159.182.166,j.degroot@sympatico.ca,13752938,000000120785047,4,3,the call I made the night before I WAS NOT satisfied - I was to get a call back and did not and did not have internet that night till I made this follow up call that this survey is requesting,3
276221,26-OCT-11,25-OCT-11,Niyaz,,en,70.24.114.125,gstephens0501@sympatico.ca,13752276,000000120802278,5,4,"You did what I expected, thanks!",5
276222,26-OCT-11,25-OCT-11,Brahim,,fr,65.92.163.181,translationplus@sympatico.ca,13761338,000000120809646,5,5,,5
276223,26-OCT-11,25-OCT-11,Ajay,,en,70.26.60.12,j.r.d@sympatico.ca,13752978,000000120801684,5,5,,5
276224,26-OCT-11,25-OCT-11,Claudia,,en,184.146.78.242,djwainman@sympatico.ca,13750438,000000120795469,1,1,Nothing was accomplished and the problem persists.,2
276225,26-OCT-11,25-OCT-11,Twinx,,en,70.27.238.173,spotster@sympatico.ca,13760394,000000120787852,5,5,,5
276226,26-OCT-11,24-OCT-11,Mario,,en,76.67.30.79,jimchampley@bell.net,13740545,000000120761506,5,5,nothing,5
276227,26-OCT-11,25-OCT-11,Xenia,,en,70.27.48.200,sara.whittle@sympatico.ca,13759740,000000120800260,5,5,nothing. Xena was very polite and accomadating... excellent customer service!,5
276228,26-OCT-11,24-OCT-11,Christianne,,en,184.146.77.44,mdibattista@sympatico.ca,13742560,000000120768022,4,4,had it done properly the first time i called 2 1/2 months ago,3
276229,26-OCT-11,25-OCT-11,Shyam,,en,64.229.67.231,beth_john.roushorne@sympatico.ca,13748348,000000120791409,3,2,Close the loop between your various component parts.  I talked to no less than 9 of your employees between October 23rd and Oct 25th.  All of them tried to help but none succeeded and it was only in the last conversation I learned that your website was screwed up and it was imposible to accomplish what I was trying top do...,2
276230,26-OCT-11,25-OCT-11,Camille,,fr,69.159.161.155,martinfortin_19@bell.net,13756310,000000120801053,5,5,PAS GRAND CHOSE DE PLUS QUE CE QUI A ETE FAIT!,5
276231,26-OCT-11,01-SEP-11,Abdelalim,,fr,67.68.218.40,mirabelmaison@bell.net,13114083,000000119582896,3,4,c'est ok,4
276232,26-OCT-11,24-OCT-11,Gregory,,en,198.208.251.21,maflan@sympatico.ca,13742014,000000120767054,3,3,I was told I would need a new modem and that a tec was required to come by and set it up. I was told that a tec would be thier Wednesday Oct 26 in the morning. I aranged to be off work and home so I could let him in. At 11:45am no one had showed up so I call Bell support and was told that no tec was scheduled to come nor did I need a new modem. I lost 5 hours pay to stay home for no reason. Confirmation number for my new services was 120767054.  ,2
276233,26-OCT-11,25-OCT-11,Keerthi,,en,174.89.113.146,ellie.wright@sympatico.ca,13750984,000000120785537,3,1,"The rep was helpful but difficult to understand. And, the problem still exists. I am very angry with Sympatico.",
276234,26-OCT-11,25-OCT-11,Ahmed Khalil,,fr,207.253.19.2,lafortune@sympatico.ca,13754892,000000120804191,5,4,na,5
276235,26-OCT-11,25-OCT-11,Alex,,en,69.156.144.171,thestephens@bell.net,13761078,000000120810944,2,3,Reduce waiting times. Waiting way too long. I've spent minimum 8 hours on the phone trying to get net service repaired. One night was 2.5 hours alone. ,2
276236,26-OCT-11,25-OCT-11,Alejandro,,en,76.70.85.210,d.watkins@sympatico.ca,13749872,000000120810171,5,4,Can't think of anything.,5
276237,26-OCT-11,23-OCT-11,Nicholas,,fr,174.93.223.27,robert.bourret@bell.net,13733972,000000120753851,3,1,,4
276238,26-OCT-11,20-OCT-11,Andy,,en,174.93.89.94,weiguo.zhang@sympatico.ca,13707934,000000120690995,5,1,"I would like to know the service representative whom I talked with about my account around 1:10pm on October 26, 2011. It would be great if I could comment on his job performance. He gave me misleading information and made changes to my account without my consent. Please let me know how I could air my complaints about him.",
276239,26-OCT-11,25-OCT-11,Carlton,,en,70.26.146.77,labelzile@sympatico.ca,13754856,000000120810593,4,2,We are experiencing very slow internet speed.  Has it been fixed I don't and cannot tell it seems to be the same.,3
276240,26-OCT-11,25-OCT-11,Aquiles,,en,50.101.64.98,clarridgec@sympatico.ca,13749486,000000120801913,3,3,conflict of information from the 2 levels of support Level one said i would receive my new modem on Thursday (I was speaking on Tuesday afernoon) level 2 support said 3 - 5 days  ,4
276241,26-OCT-11,25-OCT-11,Charles,,en,184.147.5.175,mirjanacan@sympatico.ca,13756922,000000120804262,3,2,"I just don't understand why it is so hard to get a proper plan. I think the so called ""insurance"" of internet usage is silly just give me a flat rate that will suit me needs... I think if the keeps happening I will have  to look at other companies",3
274770,27-OCT-11,26-OCT-11,Lilian,,en,173.243.44.194,bsaumais@sympatico.ca,13764172,000000120815199,2,3,improve ability to connect to the area of service I require. No 800 numbers available on website and service representative not able to provide number. Asked for a manager and the wait time was too long. Recieved a french speaking representative and had to be put on hold again to wait for an english speaking person.,2
274771,27-OCT-11,26-OCT-11,Aymen,,fr,70.24.236.81,diane_deschenes1@sympatico.ca,13765750,000000120817280,4,3,j si encore le meme probleme que je pensais resolu.,4
274772,27-OCT-11,26-OCT-11,Stephane,,en,184.147.122.88,bbarclay@sympatico.ca,13763642,000000120824919,4,5,This is the 3rd time at least I have had this same prblem which initially results in me having to reboot modems and routers only to find the problem is yours. It would be great service if you would warn customers ahead of time that there is a service(speed)problem in our area.,4
274773,27-OCT-11,26-OCT-11,Justin,,en,70.29.34.205,brownbears@sympatico.ca,13764136,000000120819389,5,5,alll was good,5
274774,27-OCT-11,26-OCT-11,Etuwa,,fr,70.48.17.91,richard223@sympatico.ca,13773854,000000120824209,5,5,"rien de mieux, cette personne est très poli, gentille et surtout a l'écoute du client. Elle est très compètente",5
274775,27-OCT-11,26-OCT-11,Zohra,,fr,174.89.242.14,raouf.hebeiche@sympatico.ca,13773582,000000120814543,5,4,,5
274776,27-OCT-11,26-OCT-11,Alonia,,en,64.229.41.102,coyote92@sympatico.ca,13765012,000000120834712,5,2,"nothing it was all great service.  But I was not offerred a new modem which I believe is the problem, for some reason I can shut the modem off and then if works fine, it cannot be on all night or 24 hours then the modem does not work my laptop (MAC)so what do I do?",5
274777,27-OCT-11,26-OCT-11,Luis,,en,64.231.178.122,jtennyson@sympatico.ca,13769372,000000120835885,5,5,The only thing could have been less wait.,5
274778,27-OCT-11,26-OCT-11,Lawrence,,en,184.146.153.45,sullivankj@sympatico.ca,13775398,000000120824791,5,5,nothing,5
274779,27-OCT-11,26-OCT-11,Ashley,,en,184.147.202.114,cindygosso@sympatico.ca,13764774,000000120817185,5,5,Nothing on this particular phone call. ,5
274780,27-OCT-11,26-OCT-11,Rachel,,en,130.63.149.111,christopher.todd@sympatico.ca,13764750,000000120834549,3,3,"I was supposed to be re-directed according to your representative.  But due to the closing of the office at 7pm I had to call back.  I had placed my call 15mins before 7pm (knowing the office (Account Management) was closing) and sat in the cue.  If a call is in the cue prior to closing I would suggest to perhaps have their call answered. On top of that I was on the phone with the representative for another 15-20 mins although she was very helpful in providing accurate info and adjusting my account, I did not fully resolve my issue.  Now I have to call again today!",4
274781,27-OCT-11,26-OCT-11,Badreddine,,fr,76.70.52.120,annevaugeois@sympatico.ca,13763250,000000120835212,5,5,,4
274782,27-OCT-11,26-OCT-11,Alejandro,,en,74.12.118.160,rossflanagan@sympatico.ca,13774214,000000120821707,5,5,,5
274783,27-OCT-11,26-OCT-11,Mehdi,,fr,76.68.153.23,bryan.craig2@sympatico.ca,13764166,000000120823366,3,,Demande un credit pour manque de service internet et on ne la ma pas confireme.,4
274784,27-OCT-11,25-OCT-11,Ramzi,,fr,76.69.177.45,louis.al@bell.net,13755492,000000120808727,3,3,,2
274785,27-OCT-11,25-OCT-11,Ali,,en,70.27.30.134,m.s.balan@sympatico.ca,13755740,000000120803172,5,5,,5
274786,27-OCT-11,26-OCT-11,Justin,,en,184.147.122.139,carol055@sympatico.ca,13764392,000000120823641,5,5,all is well,5
274787,27-OCT-11,26-OCT-11,Nayeem,,en,76.68.88.89,bluejay49@sympatico.ca,13763964,000000120818197,2,2,,3
274788,27-OCT-11,24-OCT-11,Amany,,fr,184.145.216.112,lucettec@sympatico.ca,13741844,000000120759880,4,1,trouver le problème : le signal coupe pendant quelques secondes.et le problème est toujours là malgré l'intervention du technicien.,2
274789,27-OCT-11,26-OCT-11,Ashley,,en,204.101.3.98,ericallendorf@bell.net,13766518,000000120824026,1,2,Agent took around 15-20 minutes on my call just writing a simple note to reference when I call in when my bill is out.,1
274790,27-OCT-11,26-OCT-11,Hanen,,fr,174.95.234.209,claude.beaudoin4@sympatico.ca,13764836,000000120823497,3,4,"Cela a été beaucoup trop long pour répondre à une demande aussi simple! Cependant, la préposée a été très courtoise et s'est excusée du delais à quelques reprises.",3
274791,27-OCT-11,26-OCT-11,Kristen,,en,24.36.154.136,lucas2004@sympatico.ca,13770698,000000120822448,5,5,The representative that first took my call put me on hold and never returned. It was Kristen who then took my call and was superb. ,5
274792,27-OCT-11,12-OCT-11,Vijay,,en,174.88.123.157,mysticalgirl234@sympatico.ca,13598748,000000120487540,5,5,Not being accidently slammed,5
274793,27-OCT-11,26-OCT-11,Joel,,en,184.147.122.220,grantbutt@sympatico.ca,13767552,000000120820013,3,1,solved my internet problem.,2
274794,27-OCT-11,26-OCT-11,Sam,,en,70.24.207.243,dsmaclean@sympatico.ca,13766082,000000120828229,4,4,,5
274795,27-OCT-11,26-OCT-11,Rinta,,en,76.67.117.26,nbucciacchio@sympatico.ca,13772508,000000120828657,5,5,,5
274796,27-OCT-11,25-OCT-11,Samantha,,en,184.147.122.207,paul.milinkovich@sympatico.ca,13758124,000000120804742,2,1,Never fixed ny problem,1
274797,27-OCT-11,25-OCT-11,Luis,,en,184.147.122.207,paul.milinkovich@sympatico.ca,13758126,000000120803538,1,1,Still never fixed my problem after 2 hours on the phone. ,1
274798,27-OCT-11,26-OCT-11,Pradheep Kumaar,,en,70.53.129.169,v.harman@sympatico.ca,13776086,000000120830145,3,4,"We phoned from ""Bell Shop/Dufferin Mall"" and the woman answering was rude,demanding to go home and phone again. Demanding to give her ""User ID #"" even we gave her  tel.#, address etc., refused to transfer us to other ""rep."" After arguing we got transferred and the problem was solved by a nicer person...  ",2
274799,27-OCT-11,26-OCT-11,Kamil,,en,76.64.224.47,benson.love030@sympatico.ca,13763750,000000120826274,4,4,"No more automated voice telephone calls.
Better customer service contact numbers",3
274800,27-OCT-11,26-OCT-11,Kathy,,en,70.31.56.208,jinnymaer1@sympatico.ca,13768850,000000120823913,5,4,,5
274801,27-OCT-11,26-OCT-11,Karina,,en,70.31.56.208,jinnymaer1@sympatico.ca,13768852,000000120825908,5,5,,5
274802,27-OCT-11,26-OCT-11,Justine,,en,65.93.41.20,al.harper@sympatico.ca,13762844,000000120815486,2,3,cleared all issues with 1 operator.2 let the customer know exactly were they stand with account issues after addressing. try and make contact faster,2
274803,27-OCT-11,26-OCT-11,Marco,,fr,70.55.184.56,sylvie177@sympatico.ca,13775530,000000120825046,5,5,répondu a mes demandes,5
274804,26-OCT-11,25-OCT-11,Jihene,,fr,184.145.190.236,jacali4@bell.net,13753034,000000120792309,4,3,"Le service doit me rappeler d'ici 24 à 28 heures, ce qui m'oblige à attendre encore - et me contraint à rester à la maison",4
274805,26-OCT-11,25-OCT-11,Ayoub,,fr,70.55.115.21,yvettefor@bell.net,13762106,000000120809080,4,5,,4
275273,26-OCT-11,25-OCT-11,Amanda,,en,184.147.214.94,sltl@sympatico.ca,13760278,000000120789872,5,5,"Nothing, Amanda was extremely helpful, and gave great service, I was very happy",5
275274,27-OCT-11,26-OCT-11,Emmanuel,,en,174.88.181.209,andrap1@sympatico.ca,13763124,000000120834113,4,3,,3
275275,27-OCT-11,20-OCT-11,Meher,,fr,70.29.188.214,beaulieualain@sympatico.ca,13695300,000000120675220,4,2,Je voulais mettre fin à mon service internet car ma ligne téléphonique était encore une fois en panne (8). Le conseiller a travaillé pour faire réparer ma ligne téléphonique. La ligne est réparée mais la ligne est très mauvaise. J'hésite donc à appeler de nouveau car il est très très complqué de faire affaire avec Bell Canada. Donc j'attends la prochaine panne de ligne téléphonique pour changer chez votre compétiteur qui se fera un plaisir de me fournir une ligne téléphonique de qualité. Mais cela n'est pas de la faute du conseiller mais bien de votre système de cablage qui est désuet et que vous refusez de remplacer. C'est donc une questionde temps que je passe chez votre compétiteur. ,1
275276,27-OCT-11,26-OCT-11,Iris,,en,67.70.104.196,jansil@sympatico.ca,13768478,000000120813251,5,4,,4
275277,27-OCT-11,24-OCT-11,Saifeddine,,fr,204.101.237.139,jacquers@sympatico.ca,13740158,000000120765650,3,5,Have all services mobile/expressvu/home phone/internet with one person so when we call for multiple services we dont have to be juggled from one person to another.  the down time waiting is taxing and annoying.,3
275278,27-OCT-11,26-OCT-11,Alonia,,en,76.71.54.85,karvalto@bell.net,13769588,000000120828319,4,3,"At the time,  my account was locked, so nothing more could be done",5
275279,27-OCT-11,26-OCT-11,Will,,en,65.95.152.28,Runningwiththepack@bell.net,13762476,000000120835420,5,5,,5
275280,27-OCT-11,26-OCT-11,Jamila,,fr,174.88.84.3,evlyden@sympatico.ca,13766598,000000120825559,5,4,Tout était bien fait,5
275281,27-OCT-11,20-OCT-11,Melanie,,en,66.252.151.6,cnorbu@bell.net,13696640,000000120687794,5,5,,5
275282,27-OCT-11,25-OCT-11,Johanna,,fr,69.157.230.22,paulannie@sympatico.ca,13758146,000000120809893,5,5,le service est tres professionel..je suis tres  tres  satisfect merci beaucoupe.,5
275283,27-OCT-11,26-OCT-11,Rod,,en,184.144.167.112,djunek2005@sympatico.ca,13765838,000000120824982,5,5,,5
275284,27-OCT-11,26-OCT-11,Arbi,,fr,70.49.62.25,rcloutier008@sympatico.ca,13773652,000000120833533,5,5,,5
275285,27-OCT-11,20-OCT-11,Helmi,,fr,70.49.62.25,rcloutier008@sympatico.ca,13705368,000000120696663,5,5,,5
275286,27-OCT-11,25-OCT-11,Elvis Francisco,,en,70.54.130.32,gasgen@sympatico.ca,13751732,000000120799599,5,5,nothing,3
275287,27-OCT-11,24-OCT-11,Sinu,,en,64.229.236.124,olnorth@sympatico.ca,13743434,000000120779372,5,5,,4
275288,27-OCT-11,25-OCT-11,Steph,,en,76.69.17.108,gwoito@sympatico.ca,13752344,000000120787287,5,4,i still do not have my call display,4
275289,27-OCT-11,26-OCT-11,Sharon,,en,184.146.69.67,d.maclbmp@sympatico.ca,13765148,000000120817429,5,5,,5
275290,28-OCT-11,26-OCT-11,Madhu,,en,65.92.35.22,pvanderkooy@sympatico.ca,13773389,000000120837208,3,4,"explain WHY my internet was down ... again...  he said it was about new portal or something, but we had no internet for a whole day.  When I called, he said - oh. yes - maybe this will help.  And eventually, it did.  Would it not have been wiser to restore people's internet service immediately after your company did its service work?

Also - these technicians are at least useful when I finally do call them.  But the customer service folks with the Bell  home phone... not very.  VERY frustrating... half the time they think I'm talking about a cell phone, they don't hook it up right, and then I end up thinking I've done something wrong until I call again and find out it was their fault.  Solution:  We NEED to be able to ask for the SAME person.  Once we have a person we can relate to, it would be sooo much easier to finish the problem solving.",1
275291,28-OCT-11,27-OCT-11,Kayla,,en,64.231.133.51,michael.lepinski@sympatico.ca,13785562,000000120847618,4,4,"proactively offer lower cost packages, considering our long term association.",4
275292,28-OCT-11,27-OCT-11,Jay,,en,64.229.5.227,ludwig.stilling@bell.net,13784588,000000120854291,5,5,can't think of anything right now,5
275293,28-OCT-11,27-OCT-11,Adnan,,en,174.95.44.213,fitzee@bell.net,13780982,000000120859636,4,1,"Solved our problem last week when we called the first time. And called us back with the resolution as promised. Hopefully, you guys can resolve the issue this time and call us this time. Not ignore it and leave us hanging wondering what is going on. ",2
275294,28-OCT-11,27-OCT-11,Chad,,en,174.93.40.174,beate.evans@sympatico.ca,13778154,000000120838302,5,5,Nothing - it was excellent,5
275295,28-OCT-11,27-OCT-11,Danny,,en,174.93.40.174,beate.evans@sympatico.ca,13778156,000000120845947,4,4,Nothing - the agent was extremely helpful and informative.,5
275296,28-OCT-11,27-OCT-11,Saifeddine,,fr,70.55.181.229,georges_garneau@sympatico.ca,13781394,000000120841527,4,4,,5
275297,28-OCT-11,27-OCT-11,Juan Carlos,,en,50.101.138.241,rfosborne@sympatico.ca,13787564,000000120854444,5,5,,5
275298,28-OCT-11,27-OCT-11,Kishore,,en,174.93.68.38,jbcook@sympatico.ca,13782616,000000120839223,2,3,"I asked if this was intrusive testing of the circuit and was told NO. When he conducted the test, he took both our VPN connections down and work was lost. ",3
275299,28-OCT-11,27-OCT-11,Meriem,,fr,70.29.249.230,jeanj.langlois@sympatico.ca,13782722,000000120842567,5,4,,5
275300,28-OCT-11,27-OCT-11,Mohamed Nidhal,,fr,65.94.44.5,johanne.zenga@sympatico.ca,13783112,000000120850055,,,"Répondre à ma demande la première fois que j'ai téléphoné, je suis maintenant à la troisième tentative et je dois encore attendre 3 à 4 jours avant de recevoir les fameuses étiquettes de retour pour le modem.",3
275301,28-OCT-11,27-OCT-11,Juan Carlos,,en,76.67.114.103,rich.minnie@sympatico.ca,13787598,000000120838970,5,5,Not sure why my e-mail account was blocked to begin with and how this can be avoided in the future.,4
275302,28-OCT-11,27-OCT-11,Jessica,,en,207.219.69.245,alexionta@sympatico.ca,13777456,000000120855411,5,4,Ethe experience went well for a change.,
275303,28-OCT-11,27-OCT-11,Teri,,en,64.228.94.178,edsgarage2@sympatico.ca,13780478,000000120848133,5,5,nothing,5
275304,28-OCT-11,26-OCT-11,Melvin,,en,70.48.209.210,sal1_2@sympatico.ca,13774448,000000120819313,5,5,,4
275305,28-OCT-11,27-OCT-11,Harathi,,en,70.50.89.73,eiwanchuk@sympatico.ca,13780532,000000120852097,1,1,"Hire someone that has technical knowledge. I ended up fixing the problem myself ! !  ALL my relatives have gone the path of COGECO, and I am seriously thinking the same.   Even my BILLING has added/unknown costs every month ? ?  BELL is either sneaky or deceiving ? ",2
275306,28-OCT-11,27-OCT-11,Sylvie,,en,174.93.112.178,douglasdenton@bell.net,13780286,000000120846938,3,3,Check with us to make sure all aspects (out going mail and in-coming mail) were working,4
275307,28-OCT-11,27-OCT-11,Hakim,,en,65.95.233.78,sandy_parent@bell.net,13788316,000000120859019,5,5,None at this point,5
275308,28-OCT-11,27-OCT-11,Nabil,,fr,76.71.171.22,ldgag@sympatico.ca,13784090,000000120861890,5,5,,5
275731,26-OCT-11,25-OCT-11,Shinoj,,en,174.91.107.204,cecelia.egan@sympatico.ca,13749178,000000120803305,4,4,nothing,4
275732,26-OCT-11,25-OCT-11,Zaid,,en,70.51.164.87,benhudson@sympatico.ca,13748312,000000120809649,4,4,Have a better connection Had dificulty hearing Zaid due to poor line sercice.,4
275733,26-OCT-11,25-OCT-11,Baltharaj,,en,70.48.72.30,c_needham@sympatico.ca,13748912,000000120801979,5,4,Slight language barrier with your call centres.,3
275734,26-OCT-11,23-OCT-11,Olfa,,fr,174.93.235.92,gilbert.b@sympatico.ca,13724376,000000120742996,4,4,Pas d'opinion,4
275735,26-OCT-11,25-OCT-11,Ghislain,,fr,65.94.255.82,cote52@bell.net,13749696,000000120806790,4,5,Ne pas me mettre en attente pendant 15 minutes!!,4
275736,26-OCT-11,25-OCT-11,Khaoula,,fr,70.52.61.194,michel.berthiaume2@sympatico.ca,13756752,000000120787359,5,5,,5
275737,26-OCT-11,25-OCT-11,Ameer,,en,206.130.174.61,j.gordon@bell.net,13752954,000000120809550,5,5,,5
275738,26-OCT-11,25-OCT-11,Eric,,en,76.71.76.72,lar52@bell.net,13754946,000000120786445,5,5,,5
275739,26-OCT-11,25-OCT-11,John,,en,74.198.9.245,ari_magder@sympatico.ca,13747868,000000120809791,1,1,Called me back as promised to resolve my speed issues. I was promised that someone would call me back within 20 minutes. I received no such follow up. I am extremely disappointed with the level of service. I would like a phone call to my cell phone for a thorough explaination of why this happened and how Bell will resolve my issues. ,1
275740,26-OCT-11,25-OCT-11,Grace,,en,174.89.62.91,merv.broley@sympatico.ca,13756646,000000120787007,4,4,,4
275741,26-OCT-11,25-OCT-11,Priyanka,,en,65.93.161.123,bahurmuz137@sympatico.ca,13748106,000000120808520,5,5,,5
275742,26-OCT-11,25-OCT-11,Rachel,,en,65.92.113.229,gerard.metrailler@sympatico.ca,13751872,000000120802662,2,1,,2
275743,26-OCT-11,25-OCT-11,Karla,,en,184.151.127.164,xice@sympatico.ca,13761948,000000120809277,5,1,I don't really know. I feel the agent did the best she could. Just that the problem is not resolved.,5
275744,26-OCT-11,25-OCT-11,Karen,,en,70.52.152.142,tanti@bell.net,13760876,000000120785991,4,4,bring the proper equipment,3
275745,26-OCT-11,23-OCT-11,Carlos,,en,64.231.166.138,sm_hunt@sympatico.ca,13734476,000000120746702,5,5,Nothing,5
275746,26-OCT-11,25-OCT-11,Christopher,,en,184.147.115.175,dk-d@sympatico.ca,13750442,000000120788112,5,5,Nothing,5
275747,26-OCT-11,25-OCT-11,David,,en,184.145.19.73,rayjacobs@bell.net,13758760,000000120786575,4,4,,5
275748,26-OCT-11,25-OCT-11,Danny,,en,184.145.19.73,rayjacobs@bell.net,13758762,000000120797544,5,5,,5
275749,26-OCT-11,25-OCT-11,Bochra,,fr,70.30.217.53,ja1000@sympatico.ca,13753028,000000120789207,5,5,"Pas grand chose, service impeccable",5
275750,26-OCT-11,25-OCT-11,Ahmed,,en,69.158.15.145,AbsoluteOptimist@bell.net,13746708,000000120792324,5,5,"Clone him - he was phenomenal, patient and polite!",5
275751,26-OCT-11,22-OCT-11,Loyda,,en,67.70.200.246,tj.ambeault@sympatico.ca,13727896,000000120730047,4,5,,5
275752,26-OCT-11,25-OCT-11,Kota,,en,184.146.156.216,irephi@sympatico.ca,13752870,000000120807132,1,1,Do what you say you are going to do.  Follow up and make sure the problem has been resolved.  Have people available that know what to do beyond what is written in the script.,1
275753,26-OCT-11,25-OCT-11,Julie Anne,,en,184.144.20.222,lampman5@sympatico.ca,13754922,000000120809275,5,5,,5
275754,26-OCT-11,25-OCT-11,Pradheep Kumaar,,en,65.92.13.40,mrgreg1@sympatico.ca,13757260,000000120791091,4,5,,2
275755,26-OCT-11,25-OCT-11,Chantal,,en,64.228.70.227,jdominato@bell.net,13753378,000000120798748,4,2,,4
275756,26-OCT-11,25-OCT-11,Haykel,,fr,67.68.127.226,danslesbrasdemorphee@sympatico.ca,13749996,000000120805284,4,1,"Règler mon problème.  toutefois, l,agent qui s'est occuper de mon dossier n'est surement pas responsable de ne pas été capable de le règler.  Je crois que mon ordinateur fait défaut.  Un programe manque....",5
275757,26-OCT-11,25-OCT-11,Malek,,fr,70.52.67.36,d.ratelle1@bell.net,13749858,000000120788095,5,4,Enlever complètement mon adresse sympatico et ne garder que celle de bell.net,5
275758,26-OCT-11,25-OCT-11,Christopher,,en,70.24.79.119,claudrhay@sympatico.ca,13749544,000000120786871,5,5,to have all employees as competent as  Christopher who helped me,5
275759,26-OCT-11,24-OCT-11,Loyda,,en,70.50.111.78,hlaird1645@sympatico.ca,13739848,000000120757006,3,3,tell me when it would be working again!,2
275760,26-OCT-11,25-OCT-11,Samia,,fr,70.52.87.80,francois.fauteux@sympatico.ca,13751514,000000120797919,4,5,,4
275761,26-OCT-11,25-OCT-11,Issam,,fr,70.51.200.197,golf.y@sympatico.ca,13752144,000000120790752,5,5,tout a ete tres bien,5
275762,26-OCT-11,25-OCT-11,Leni,,en,174.88.10.133,rtaniwa@sympatico.ca,13759480,000000120794677,1,1,"Listen to the customer. This same issue has happened before for us in June and your response then was the same as well. Your reps continually attempt to point out things we must be doing wrong, without listening to the details. You get us to do a bunch of ridiculous tests like checking settings on our computers even though we tell you that we changed nothing on our end at all (and yet the problem affects multiple computers). You then put us through to other people who tell us the same thing, or fail to listen to the details of our problem again. Eventually you run out of options, and then throw you hands up in the air. Your last service rep yesterday even started to get short with my wife. She stated something about running her business email through our account, and he made some little comment about how he was going to ""pretend he didn't hear that"" because she should be paying for a business account. My wife cannot afford these outages, as they are crippling to her business. As stated in our record, the problem is we are unable to send any kind of emails with attachments. Sending normal emails (without attachments) is fine. This issue was identical to the same problem we saw in June, that I tried to explain to one of the reps that didn't listen:

http://www.dslreports.com/forum/r25945081-DSL-Problem-Solved-Teksavvy-Bell-Problems-Early-June-2011

Regardless, this is very likely our last week on Bell DSL. I think these two events (this current one which is still unresolved and the one in June) have frustrated us so badly that we intend to move to another provider.

I should also note that we don't know which rep Leni was. From what my wife told me Carla was good and at least tried to be helpful, but we weren't happy with the overall experience.",1
275763,26-OCT-11,25-OCT-11,Shobha,,en,174.89.70.39,bonnie_wood@sympatico.ca,13748588,000000120785500,4,4,,4
275764,26-OCT-11,25-OCT-11,Wided,,fr,70.53.188.69,mjamet@sympatico.ca,13756968,000000120801638,3,4,Employés qui viennent à domicile soient plus expérimentés et plus professionnel,2
275765,26-OCT-11,25-OCT-11,Andrew,,en,70.31.74.236,gmullen@bell.net,13752120,000000120791937,3,2,prices,2
275766,27-OCT-11,21-OCT-11,Radhika,,en,64.231.17.67,lopezhome@sympatico.ca,13716262,000000120725951,4,3,,5
275767,27-OCT-11,26-OCT-11,Jose,,en,70.24.215.122,dianedesj@sympatico.ca,13765758,000000120817890,5,5,Nothing ... your representative was very pleasant and knowledgable and solved my problem.,5
276242,26-OCT-11,23-OCT-11,Alex,,en,70.27.7.147,max.davy24@bell.net,13732770,000000120753930,1,1,not hang up when i'm put on hold,
276243,26-OCT-11,25-OCT-11,Mohammed,,en,64.229.246.240,maplesyrup2sweet@bell.net,13755934,000000120801722,5,5,,5
276244,27-OCT-11,26-OCT-11,Sushil,,en,184.145.59.149,doremi1@bell.net,13765962,000000120814267,5,5,,5
276245,27-OCT-11,17-OCT-11,Mohamed,,fr,69.156.87.94,roxama@sympatico.ca,13660718,000000120610527,4,5,,3
276246,27-OCT-11,26-OCT-11,Juliio,,en,174.92.137.206,royrtb3@sympatico.ca,13774254,000000120829816,3,4,Being able to understand the person i am talking to. The east Indian Accent is difficult to comprehend.,3
276247,28-OCT-11,27-OCT-11,Priyanka,,en,70.31.50.252,michael.feldman@sympatico.ca,13785554,000000120862317,5,5,"The India-based technical support is excellent.

As for billing there is a shocking lack of communication.  Myself and many people I've spoken with would change from Bell in an instant except they want to maintain thei email addresses due to the terrible communication in the billing department.

",3
276248,28-OCT-11,27-OCT-11,Ousmane,,en,174.92.100.82,cavinjones1@sympatico.ca,13778870,000000120852395,5,5,,5
276249,28-OCT-11,27-OCT-11,Vidya,,en,70.26.18.226,rvwarehouse@bell.net,13788098,000000120860214,4,4,,4
276250,28-OCT-11,24-OCT-11,Aaron,,en,67.70.107.176,paulkendrick@sympatico.ca,13743632,000000120755857,5,5,,4
276251,28-OCT-11,27-OCT-11,Ronald,,en,174.89.196.139,david.washington@sympatico.ca,13779730,000000120838261,5,5,,4
276252,28-OCT-11,27-OCT-11,Mohammed,,en,184.146.152.28,doug.simon@sympatico.ca,13780276,000000120838237,5,5,,5
276253,28-OCT-11,27-OCT-11,Matthew,,en,184.151.63.149,niagaragirls@bell.net,13786324,000000120856405,5,5,,5
276254,28-OCT-11,27-OCT-11,Denice,,en,174.92.105.172,leahandpat@sympatico.ca,13784100,000000120840450,5,5,"long wait times,ones I get through I have to be transferred and wait again",5
276255,28-OCT-11,27-OCT-11,Ghorden,,en,142.201.5.100,stanvir@bell.net,13788934,000000120861077,5,5,Reward the customer care representatives for providing excellent service.,5
276256,28-OCT-11,23-OCT-11,Wynbert,,en,74.15.22.177,rwreinhart@sympatico.ca,13734136,000000120750450,5,5,"Nothing. 

Wynbert was personable, polite, patient and systematically worked through through my relatively complex problem to its resolution.

",5
276257,28-OCT-11,27-OCT-11,Diaraye,,fr,70.31.237.160,madmayer@sympatico.ca,13784808,000000120839414,1,1,"un service de plainte devrait être accessible autrement que par FAX , de plus la personne n'a pu trouver un superviseur afin que je lui fasse part de mon INSATISFACTION; j'ai dû faire 4 appels pour avoir réponse à mon besoin et l'une des personnes a coupé volontairement la ligne. Les informations que l'on m'a données sont contradictoires avec celles que j'ai eues cet été et je suis très en colère; j'ai l'impresion d'avoir été dupée et volée.
Je suis vraiment insatisfaite des services QUE JE N'AI PAS EUS!
MADELEINE MAYER",1
276258,28-OCT-11,27-OCT-11,Nadyn,,en,184.144.72.77,lindahambling@sympatico.ca,13784288,000000120845078,1,1,Agents need to be more informed about procedures and not transfer from one to another.,1
276259,28-OCT-11,27-OCT-11,Vijayashanti,,en,69.159.64.41,hllocke@bell.net,13782114,000000120844940,5,5,Can't think of anything,5
276260,28-OCT-11,27-OCT-11,Marc,,en,174.91.35.179,hdajerling@sympatico.ca,13781994,000000120839204,5,4,,5
276261,25-OCT-11,24-OCT-11,Ashley,,en,70.49.16.189,destinson@sympatico.ca,13738206,000000120762721,5,5,I had been trying 310bell. All morning  I was on hold for 20 minutes each time then got a busy signal. I then tried chatline and was told they could not help as iy was a phone chat one,4
276262,25-OCT-11,24-OCT-11,Hanen,,fr,184.145.175.36,yvesmartin@sympatico.ca,13746560,000000120761486,4,5,,5
276263,25-OCT-11,26-SEP-11,Jacqueline,,en,74.198.164.228,ll.chan017@sympatico.ca,13403888,000000120153729,1,1,"After I waited hours to talk to an agent. My line got cut off. What do you think you should do?
I wasn't going to write this comment, however, to day is 25 of Oct. 2011.  I have problem with my bill again .  I called again , this time I wasted  2 hours because I got cut off twice and now the office is closed but my problem is not solve.
You know what ? I think I am being stupid to stay with you guys! I'll probably change company soon. ",1
276264,26-OCT-11,25-OCT-11,Evan,,en,69.157.53.10,sboomhower@bell.net,13759812,000000120808258,5,5,,4
276265,26-OCT-11,25-OCT-11,Victoria,,en,184.146.2.222,gkwok@sympatico.ca,13752060,000000120796610,3,2,"I would like to tell the story that I received a letter from Bell that informed me that my TV no longer service at my building effective from 31st, October 2011, asked me to call 18773550575 so that ensure me uninterruped internet. I did call and they made an appointment on 24th otober 8am-12am send a technician visiting,therefore, on 24th I was waiting from 8am to 12pm expecting technician arrival but no one come, I call to know the actual situation, I talk and waiting spend hours,finnally a lady from technical section told that tomorrow 25th 8am-12am there is a technician visit me, on 25th I was waiting from 8am- near  12am but no one came, I call for the situation but no one can anwer even the end they cut my phone line, then I called 18666358375 internect section, I told the story to them,I talk to several people that seemlike no one can make firm decision until last a man caught my idea trsfer to a lady following the other people told a daye friday 28th 8-12noon technician visit me solve the problem, however, there is a technician arrival set up internet but I told the technician report that I still expecting technician come to set up TV. as soon as possible
                                   ",5
276266,26-OCT-11,24-OCT-11,Aria,,en,65.93.133.62,ereade127@bell.net,13738740,000000120759753,3,3,"I was questioning the ""One Time Modem Rental Fee"" of $49.95 as I was sure I had paid this when I first signed up for Bell Internet Service a couple of years ago. Unfortunately I no longer have the original Bill, so can't prove it. ",4
276267,26-OCT-11,25-OCT-11,Ayoub,,en,70.31.221.172,richard.mcg@sympatico.ca,13758998,000000120811547,5,4,,4
276268,26-OCT-11,25-OCT-11,Bismiya,,en,76.64.207.217,kimmer.1@sympatico.ca,13754634,000000120811203,3,4,,3
276269,26-OCT-11,25-OCT-11,Kyle,,en,174.91.128.86,ebcutler@sympatico.ca,13750828,000000120790427,3,,"You could have resolved the problem when the first three reps said they would, Kyle was great and says he will look after the issue. We will see.",3
276270,26-OCT-11,25-OCT-11,Ashok,,en,70.27.5.3,deborahy@sympatico.ca,13750206,000000120792828,4,4,"I  have noticed that with most of the customer service reps they sometimes come across as impatient with people that are not as knowledgable about using computers as they are. They are never rude, but it's like they are dealing with children which is very condesending. I am speaking in general and not only about this contact - even though I must stress the latest person I spoke with was pleasant, but I still had this feeling to a small extent.",4
276271,27-OCT-11,26-OCT-11,Isaac,,en,207.219.69.200,stefanschnepel@bell.net,13775272,000000120832533,2,2,,3
274806,26-OCT-11,25-OCT-11,Vijay,,en,184.144.49.99,cortec@sympatico.ca,13749690,000000120811330,5,3,"When a problem is not resolvable after a couple of hours of trying on the phone, and must   be passed to the next level, having to wait up to 48 hours for a call back is irritating. ",4
274807,26-OCT-11,23-OCT-11,Murali,,en,70.25.123.42,catguy@sympatico.ca,13723276,000000120742976,5,5,The Ontario support crew are the best! Simply use them only and we would have no complaints.,5
274808,26-OCT-11,25-OCT-11,Anne,,en,76.71.57.117,whelan10@bell.net,13761812,000000120790959,1,4,"Prior to moving, I contacted Bell to let them know that I had an offer from Cogeco and was pondering a switch to them.  Bell Loyalty talked to me and re-worked all four of my plans to make it worth while for me to stay with Bell.  That was in August.  I received my first bill for my new house and none of the pricing was correct.  I had to waste over 3 hours of my time sitting on the phone with Bell yesterday trying to figure out what was going on with my bill and why none of the pricing that was quoted to me was showing on my bill.  Instead of one person handling my request, I was transferred numerous times back and forth between billing and loyalty within the different departments of Bell.  That experience alone has me asking myself if Bell is really the provider I want to deal with.  While I appreciate the credits that were offered to me yesterday, in the end, the service pricing that was promised by Bell in August prior to my move was not matched yesterday.  I am confused by why a representative from Bell can offer special pricing in order to retain a customer and then have that pricing become unavailable 6 weeks later.  This experience combined with a virus issue on my computer caused when the Bell Anyi-Virus software didn't detect a virus has really left me wondering if Bell is really the right provider for me.",2
274809,26-OCT-11,24-OCT-11,Martina,,en,65.92.234.137,fredbonner@bell.net,13739060,000000120769625,5,5,n/a,3
274810,26-OCT-11,25-OCT-11,Sana,,fr,184.145.151.11,volcanum@sympatico.ca,13761652,000000120790444,5,5,rien,5
274811,26-OCT-11,25-OCT-11,Carlos,,en,207.219.69.236,e.kenney@sympatico.ca,13750800,000000120799164,4,4,,4
274812,26-OCT-11,25-OCT-11,Ghorden,,en,70.50.200.154,vern.gray@sympatico.ca,13761562,000000120808597,4,3,,4
274813,26-OCT-11,25-OCT-11,Gerold,,en,184.145.71.79,heritageharbour@sympatico.ca,13752590,000000120796504,5,3,,2
274814,26-OCT-11,25-OCT-11,Brent,,en,65.94.100.106,gl.mealing@sympatico.ca,13752066,000000120792198,1,1,Deal with long standing customers with repect and listen to what is wrong with the data dervice,1
274815,27-OCT-11,26-OCT-11,Philip,,en,70.49.241.242,mirven@sympatico.ca,13771900,000000120834624,2,1,"just seemed the person was getting upset with me as i was not understanding him of what to do . he was snappy at me because of this . he blamed my computer for not being able to get on to my internet. so needless to say I still have no internet I have to use my daughters.
",3
274816,27-OCT-11,25-OCT-11,Naveed,,en,70.31.19.157,cafcan@sympatico.ca,13748931,000000120803717,4,4,,4
274817,27-OCT-11,25-OCT-11,Naveed,,en,70.31.19.157,cafcan@sympatico.ca,13748930,000000120803717,4,4,,4
274818,27-OCT-11,26-OCT-11,Susy,,en,70.26.24.233,kirk.vermette@sympatico.ca,13769848,000000120829807,5,5,"I can't think of anything; your tech person was quick and very efficient.",5
274819,27-OCT-11,26-OCT-11,Mark,,en,174.89.192.34,ljwayte@sympatico.ca,13770512,000000120817384,5,5,"Mark is one of the best Bell Canda Internet representatives that I have dealt with lately.  He took the time to explain in detail the Bell Policies and was sure that I understood the policies.

Mark is a true asset to Bell Canada, Internet Department.",5
274820,27-OCT-11,24-OCT-11,Silvia,,en,65.95.185.95,razevedo@bell.net,13744158,000000120755440,1,2,Good communication between your workers,2
274821,27-OCT-11,26-OCT-11,Andy,,en,74.15.5.247,eerring@sympatico.ca,13766276,000000120820490,3,2,Gave wrong information to get the problem resolved resulting in contacting Bell again.  See other survey.,3
274822,27-OCT-11,23-OCT-11,Kevin,,en,70.27.69.216,jlgkelly@sympatico.ca,13731568,000000120750159,1,2,,2
274823,27-OCT-11,26-OCT-11,Habib,,fr,67.68.218.40,hazmat@sympatico.ca,13767794,000000120832186,1,1,"ce technicien devrait se faire soigner, il criait dans la salle de travail qu'il ne voulait plus me répondre et il m'a flusher.

très incompétent!

J'ai résolu mon problème toute seule ",1
274824,27-OCT-11,26-OCT-11,Hana,,fr,70.49.63.18,lisem5@sympatico.ca,13770472,000000120813712,5,5,,5
274825,27-OCT-11,25-OCT-11,Nadia,,fr,64.254.251.144,denis.bruneau@sympatico.ca,13750256,000000120785697,5,5,rien ,5
274826,27-OCT-11,26-OCT-11,Greg,,en,67.68.145.96,rgillespie929@sympatico.ca,13773810,000000120827757,5,5,nothing,5
274827,27-OCT-11,26-OCT-11,Xenia,,en,209.222.161.6,cbrown45@sympatico.ca,13764500,000000120837181,2,1,solve my issue - I have no internet service.  I was told that the problem is with my window XP which is not true because my other computer which uses vista does not get the internet connection either.  It seems that there was an update to the ethernet which didn't work properly and I am missing the proper IP address.  I am thinking of switching internet providers as this has been an ongoing problem everytime there is an update.,2
274828,27-OCT-11,16-SEP-11,Gustavo,,en,216.208.94.184,bd-construction@bell.net,13276458,000000119920473,1,1,Have fluent english speaking representatives that are knowledgeable about the conditions in Canada,1
274829,27-OCT-11,26-OCT-11,Nizar,,fr,70.26.221.33,gillesferland7@sympatico.ca,13767336,000000120836584,5,5,,5
274830,27-OCT-11,26-OCT-11,Lahouari,,fr,174.94.108.136,chevalblanc@bell.net,13764668,000000120818151,3,3,votre service a repondre au client laisse a desiré.deux semaines pour un branchement ces beaucoup trop long. lorsquon solicite les gents tout est beau selon le represantant mais ce n'est toujour le ca,3
274831,27-OCT-11,26-OCT-11,Alejandro,,en,74.12.96.203,vicpatel@sympatico.ca,13776228,000000120836909,4,4,,5
274832,27-OCT-11,26-OCT-11,Henry,,en,74.12.96.203,vicpatel@sympatico.ca,13776230,000000120836513,4,4,,5
274833,28-OCT-11,27-OCT-11,Mohamoud,,en,64.231.83.138,rcox@sympatico.ca,13787442,000000120842459,5,4,nothing,4
274834,28-OCT-11,27-OCT-11,Med Taher,,fr,67.71.70.72,lucie60@sympatico.ca,13784566,000000120859496,5,5,,5
274835,28-OCT-11,27-OCT-11,Vijayashanti,,en,69.158.54.83,lamhk@sympatico.ca,13783972,000000120843316,2,1,"your representative cannot solve my problem at all. My problem is ""Why my internet speed is so slow and is there any improvement? Otherwise I gave so much and I can switch to other company.""",1
274836,28-OCT-11,27-OCT-11,Tyrone,,en,76.70.117.121,don-marg.frazer@sympatico.ca,13780182,000000120846868,4,3,I cannot access Outlook  Express as  it will not accept my password . Why ?,
275309,25-OCT-11,24-OCT-11,Joy,,en,174.95.20.29,wayne.hum082@sympatico.ca,13746290,000000120771250,5,5,,5
275310,25-OCT-11,24-OCT-11,Soumaya,,fr,70.51.198.149,karole.cloutier@sympatico.ca,13741054,000000120760669,1,1,Avoir du personnel compétent,1
275311,25-OCT-11,24-OCT-11,Diaraye,,en,65.92.55.137,verna.r@sympatico.ca,13746136,000000120763124,3,,"All did their best to get the promotional deal settled  The Promotion Office should have all details on a customers accunt and  have it settled in that office instead of the cutomer haveing to go from one office to another while on the phone  .  hich takes a very long time .  Hope my Monthy Bill is setteled as they said it would be, seems to be a puzzle   to all ",5
275312,25-OCT-11,24-OCT-11,Kevin,,en,70.54.108.254,iverdone@sympatico.ca,13740054,000000120757097,5,4,,3
275313,25-OCT-11,23-OCT-11,Fathi,,fr,69.159.88.91,araymond000@sympatico.ca,13728864,000000120752438,4,1,,4
275314,25-OCT-11,24-OCT-11,Jessica,,en,174.95.86.164,kammin@bell.net,13741016,000000120767397,5,5,"I had to wait a long time before reaching a representative.  I called several times and hung up.  Finally, I got someone.  You should have more customer service representatives.  It was much better in the olden days, when Bell had customer service reps in Canada.representatives in Canada.",4
275315,25-OCT-11,24-OCT-11,Maher,,fr,70.31.236.124,miroch@sympatico.ca,13742800,000000120784509,5,5,rien de plus,5
275316,25-OCT-11,24-OCT-11,Jacqueline,,en,216.94.80.110,paperglyphs@sympatico.ca,13743538,000000120783371,3,,"Faster services, less time on hold, different hold music (how many times do I need to listen to same tune?)",3
275317,25-OCT-11,17-OCT-11,Shinoj,,en,184.145.103.122,m.gregoris@sympatico.ca,13656982,000000120600581,4,3,"Tried to resolve issue online, got put in loop went nowhere.  Called rep. the issue was taken care of but I'm still waiting for my modem, should have been here on Fri. Oct.21. Got an email welcoming me as new new customer, I'm not or I would have got the introductory price, but still NO MODEM!  Rogers is looking good about now. ",2
275318,25-OCT-11,24-OCT-11,Hussain,,en,174.88.89.254,wthomson6@sympatico.ca,13746442,000000120761900,1,1,"listen to the customer, react to the customer, fix the problem for the customer, follow up with the customer",1
275319,25-OCT-11,24-OCT-11,John,,en,174.92.108.171,cathyanddominic@sympatico.ca,13737248,000000120768171,5,5,,5
275320,25-OCT-11,24-OCT-11,Priyanka,,en,174.93.108.193,sjstockwell@sympatico.ca,13745242,000000120771840,5,5,"Can't think of anything...
I have had many experiences with Bell support but this interaction was definitely the Best! Priyanka was patient, helpful and had a great sense of humour!",5
275321,25-OCT-11,24-SEP-11,Oscar,,en,76.67.65.136,dcarrey@sympatico.ca,13381152,000000120119910,5,4,Sorry but we need more english speaking help some of the people you just can't understand.,5
275322,26-OCT-11,25-OCT-11,Sami,,en,70.30.24.137,kathrynphilipps@sympatico.ca,13754424,000000120788343,3,1,"The problem seemed to be with my computer, which would not allow me to pass my system over to the technician; I suspect this might be something to do with my virus software.",4
275323,26-OCT-11,25-OCT-11,Stacey,,en,65.92.153.125,turaj@sympatico.ca,13761418,000000120796573,3,4,"1) If the billing was done correctly in the first place, I would not have to call at all!!

2) On several occasions I have changed my email address but somehow I am still getting these on the old address (my wife uses that).",4
275324,26-OCT-11,25-OCT-11,Ralph,,fr,70.29.191.116,georgeschrep@sympatico.ca,13751856,000000120795447,2,1,"Mon FAX ne fonctionne toujours pas. Je voudrais que mon FAX fonctionne avec le # que j'avais, soit le 450-581-7787.",3
275325,26-OCT-11,17-OCT-11,Med ahmed,,fr,70.51.29.81,charjol@sympatico.ca,13650196,000000120621061,2,1,,3
275326,26-OCT-11,25-OCT-11,Kanni,,en,174.91.3.171,gkool@sympatico.ca,13752058,000000120796358,5,5,,5
275327,26-OCT-11,25-OCT-11,Sonia,,en,67.70.84.76,robncokletke@sympatico.ca,13759242,000000120788897,3,1,"J'ai téléphoné pour recevoir vos services en français et voilà que vous me demandez de remplir le sondage en anglais....  Je crois que mes efforts n'ont pas porté fruits et je le regrette.  La personne qui m'a répondu fut très courtoise mais le résultat est piètre....  Que dois-je penser?

Pouvez-vous faire mieux à l'avenir?..... Cela reste à voir.......

Colette Kletke
(613) 824-9112",2
275328,26-OCT-11,25-OCT-11,Kevin,,en,174.88.152.126,rc.jackman@sympatico.ca,13758800,000000120792127,5,4,,4
275329,26-OCT-11,25-OCT-11,Helmi,,fr,174.89.167.251,yfethier@sympatico.ca,13762004,000000120797888,5,5,,5
275330,26-OCT-11,25-OCT-11,Vikram,,en,65.92.45.168,karen_sheets@sympatico.ca,13754364,000000120787587,5,5,improvements to english communications would be an asset.,5
275331,26-OCT-11,25-OCT-11,Aroua,,fr,184.148.250.178,claude.hill@sympatico.ca,13749504,000000120800763,5,3,Je ne sais vraiment pas car je ne suis pas un spécialiste en informatique. Ma boîte de réception avait dépassé sa capacité et il y avait beaucoup de consignes à retenir.,5
275332,26-OCT-11,25-OCT-11,Christopher,,en,174.93.55.121,robert.sim@sympatico.ca,13759180,000000120804289,4,4,wonderful service from your rep. in El Salvador  but would have preferred to deal with someone in Canada.   ,3
275333,26-OCT-11,25-OCT-11,Achref,,fr,184.148.250.178,claude.hill@sympatico.ca,13749506,000000120798933,5,5,Tout a été fait à mon avis!,5
275334,26-OCT-11,25-OCT-11,Danny,,en,70.27.56.136,vassos@sympatico.ca,13761522,000000120805371,4,4,it took about 30 minutes to resolve...how about just 10 minutes?,4
275335,26-OCT-11,25-OCT-11,Aymen,,fr,70.52.84.128,ritarambo2@sympatico.ca,13759056,000000120797980,5,5,,5
275336,26-OCT-11,25-OCT-11,Ali,,en,64.231.42.76,jrazulay@bell.net,13754122,000000120804105,5,4,,5
275337,26-OCT-11,25-OCT-11,Jaime,,en,70.29.234.178,kenandnorma.murphy@sympatico.ca,13754520,000000120792813,1,2,need clear understandung of my questons and concern,2
275338,26-OCT-11,23-OCT-11,Melvin,,en,70.49.145.37,keith054@sympatico.ca,13731914,000000120750283,4,4,,5
275339,26-OCT-11,25-OCT-11,Jessica,,en,65.94.214.247,brownjamesg@sympatico.ca,13748766,000000120797497,3,,Have service representatives who are more fluent in English.,
275340,26-OCT-11,25-OCT-11,Balaji,,en,70.29.124.186,alison.brian.young@sympatico.ca,13747510,000000120785800,1,1,My call answer still isn't working the first person told me to call *90 and it would work but alls I got was a busy signal the second time I called back the lady that I spoke to told me she couldn't help me and gave me a number to call and when I asked to be transferred she had said that she couldn't do it so I ended up calling back again and was on the phone for half an hour and the person then told me that because he couldn't get ahold of someone to write a ticket up after waiting for two to three mins at a time that he couldn't help me and to call back later I was really disappointed with the service we recieved from bell we have been with bell for all of our services (phone internet and tv)for about 12 years and we are now looking at new providers for all of our service if we can't count on you to fix our things when we need it than why be with you?,1
275768,27-OCT-11,26-OCT-11,Kevin,,en,64.231.148.181,salvador.bob@sympatico.ca,13774464,000000120835668,5,5,,5
275769,27-OCT-11,26-OCT-11,Jose,,en,70.50.51.84,maxfarm@sympatico.ca,13771472,000000120829163,5,5,Make it easier to contact him in the first place,5
275770,27-OCT-11,26-OCT-11,Alex,,fr,70.30.226.213,david.clerk@sympatico.ca,13765400,000000120812860,5,5,,5
275771,27-OCT-11,25-OCT-11,Valerie,,en,65.95.90.218,eshawcross@bell.net,13751126,000000120801803,5,5,Nothing I was thrilled with the assistance I received to get my email started after changing from Cogeco with the move into a new home.,5
275772,27-OCT-11,26-OCT-11,Michelle,,en,64.231.41.163,sandrasch@sympatico.ca,13774540,000000120812702,5,3,,4
275773,27-OCT-11,26-OCT-11,Hassen,,fr,70.48.142.253,g.baillar@sympatico.ca,13766992,000000120828453,3,3,"J'ai eu de la difficulté à comprendre. Mon logiciel est en anglais et l'expert utilisait les termes français. Je suis bilingue mais ce n'était pas évident. La solution proposée ne marche pas. Je suis revenu à l'ancienne façon de faire 
pour régler mon problème. Ça durer très longtemps, presque une heure mais l'interlocuteur a été très patient. ",4
275774,27-OCT-11,26-OCT-11,Ahmed,,en,184.147.121.234,flemingstn@sympatico.ca,13766806,000000120817811,1,1,"they disconnected from me and I had to resolve through a friend, really really poor service!!!!",1
275775,27-OCT-11,26-OCT-11,David,,en,76.70.85.73,prabath@sympatico.ca,13773318,000000120822882,4,4,You should periodically offer discounts etc that you offer. I have never received a call from your loyalty program despite me being a very long Bell customer.  There are lots of 3rd parties that call with much lower rates than what you offer.  Don't offer discounts when someone call to cancel Bell service.,3
275776,27-OCT-11,26-OCT-11,Asra,,en,70.30.52.171,robin.keeler@sympatico.ca,13774048,000000120823656,5,3,,
275777,27-OCT-11,26-OCT-11,Mokhtar,,fr,174.94.71.164,jeffberiault@bell.net,13768680,000000120836264,1,1,"J'ai attendu 45 minutes avant que mon téléphone me lâche, probleme toujours pas résolut. La personne ne connaissait pas son produit et me demandait de désactiver le firewall mais aucune option firewall. J'ai répéter a plusieurs reprise tous les menu et sous menu et la personne n'était toujours pas en mesure de m'aider. ",1
275778,27-OCT-11,26-OCT-11,Loyda,,en,64.228.215.106,thomas.hewitt@sympatico.ca,13775802,000000120831166,1,1,my Bell router/modem LAN capability is no longer working correctly. i can't access other computer or printer attached to it from my other computer. I was told no support on this. i have all my services with Bell,2
275779,27-OCT-11,26-OCT-11,Tarek,,fr,174.92.183.165,roy.davies@sympatico.ca,13774240,000000120822259,5,2,"former tout vos conseiller car 90% de mes appels ne sont pas repondu correctement des pris different pour le meme equipement et le meme travail
je sais de quoi je parle je suis dans le meme domaine ",3
275780,27-OCT-11,25-OCT-11,Timmy,,en,174.88.43.187,pc.black@sympatico.ca,13758186,000000120788089,5,5,"After satisfying my internet issue, Tim advised me that my bundle package had been removed from my bill. He then  tranferred me to the appropriate
dept to discuss this matter.  Melissa (csr) offered me a 50$ credit. That is totally not satisfactory.  I understand it was an computer error, however; I don't feel I should be penalized for such an error.  I feel I should be entitled for the discount for the entire missed time. October 25, approx 10.30am I left a message for the Exective Customer Service Dept to return my call, to date, I haven't received a call.",3
275781,27-OCT-11,26-OCT-11,Stephane,,en,184.147.2.238,jaspearc@sympatico.ca,13768508,000000120822311,5,5,,4
275782,27-OCT-11,26-OCT-11,John,,en,184.147.127.97,sam.allen@sympatico.ca,13774466,000000120818185,5,4,no suggestions,5
275783,27-OCT-11,26-OCT-11,Med ahmed,,fr,207.162.3.85,elainegoulet@sympatico.ca,13766328,000000120835210,1,1,"Régler mon problème, nos 2 outlook ne fonctionne pas du tout et le 3ème technicien a laissé tombé et a référer à Bell notre dossier, après avoir passer plusieurs heures au téléphoneavec les 3 techniciens je suis tannée et sur le point de canceller l'internet chez vous pour passer à un autre fournisseur. Chaque technicien a fait l'inverse de l'autre, la logique où est-elle ?",1
275784,27-OCT-11,26-OCT-11,Karen,,en,74.12.22.86,dellfor@sympatico.ca,13765603,000000120830819,1,,I called to upgrade to wireless was told that I would receive the modem within 3to5 days but after a week I called back to find out what was happening and foud outthat althogh the rep.gave me a confermation number she did not register the change and the new person hopefully as registered now.,3
275785,27-OCT-11,26-OCT-11,Celina,,en,174.95.27.221,lamyot6@sympatico.ca,13770088,000000120837298,5,5,,4
275786,27-OCT-11,26-OCT-11,Prem,,en,67.68.34.73,craig.janet.home@sympatico.ca,13765026,000000120825380,4,5,,5
275787,27-OCT-11,26-OCT-11,Saifuddin,,en,76.64.95.139,patcurt@sympatico.ca,13772946,000000120815016,4,2,fix he problem,5
275788,27-OCT-11,26-OCT-11,Sam,,en,184.145.84.155,flammia1@sympatico.ca,13766796,000000120831272,1,1,Stop making us answer that same questions we just answered two days ago every single time and FIX THE PROBLEM so I don't have to keep calling!!!!!!,1
275789,27-OCT-11,26-OCT-11,Med Wacef,,fr,67.70.135.171,bgiard@bell.net,13763862,000000120821764,5,5,"rien,tout etaittres satisfaisant,le tecnicien tres patient et il connait son affaire,difficile de demander mieus, il merite un gros mercique vous pouvez lui dire de ma part.mes salutation......",5
275790,27-OCT-11,26-OCT-11,Bry,,en,70.29.71.51,delandmarg05@sympatico.ca,13765590,000000120829578,5,4,,5
275791,27-OCT-11,26-OCT-11,Diana,,en,70.27.30.187,joyvarghese@sympatico.ca,13769292,000000120814750,2,2,,3
275792,27-OCT-11,25-OCT-11,Mark,,en,70.26.184.232,e.j.wright@sympatico.ca,13750796,000000120795216,3,3,"tell me the difference between fiber optic to the home and fiber to node this would have helped when itold him i did not have fiber optic cable in my home and he insisted i did, and was told i could have fiber tv , i spoke to a technician at bell for tv fibre optical i was told only in 2012 possible connection could be made. this fiber optical as to be installed in the home.  ",3
275793,27-OCT-11,26-OCT-11,Luis,,en,76.68.115.174,sybil.leacock@sympatico.ca,13775488,000000120833350,5,5,,5
275794,27-OCT-11,26-OCT-11,Rene Jose,,en,64.231.214.13,clan.janicki@sympatico.ca,13764820,000000120820279,1,1,"Your Tech's might have taken the time to resolve my problem, which by the way is still a problem and OUTSTANDING!",2
275795,25-OCT-11,24-OCT-11,Wynbert,,en,70.48.1.116,debbie.deleavey@sympatico.ca,13738094,000000120765967,5,5,,5
275796,25-OCT-11,24-OCT-11,Nancy,,en,174.91.121.17,hbroersma@sympatico.ca,13739734,000000120769020,5,4,"Judging by this call, there is nothing you can do to improve.
It was a very good experience talking to Nancy, mainly because she speaks English, and was very polite, and I am sorry to say, this is not always the case when I call Bell.
   
Harvey
",5
275797,25-OCT-11,24-OCT-11,Mahdi,,fr,70.55.163.71,mpl.normlevert@sympatico.ca,13742986,000000120768284,4,4,aucune plainte,4
276272,27-OCT-11,26-OCT-11,Melinda,,en,74.198.9.199,mreiter@sympatico.ca,13772194,000000120821769,5,4,"The wait times could have been shorter, but I understand and she was apologetic
",5
276273,27-OCT-11,26-OCT-11,Ivette,,en,70.51.91.60,mcarms@bell.net,13771502,000000120823234,2,1,"Representative was difficult for me to understand due to her language accent.  I am not an expert in computers and she did not explain every move she was requesting of me.  In the end she told me it was my computer that needed repair, when in fact she had not explained to cancel out of her taking over my computer.  Once I signed out, the computer was fine.  She said to call back after I had my computer fixed.",2
276274,27-OCT-11,26-OCT-11,Ahlem,,fr,67.68.144.88,frapie@bell.net,13766936,000000120812033,4,4,"J'avais de la difficulté à entendre car
la voix me parvenait faiblement.",5
276275,27-OCT-11,26-OCT-11,Ashfaq,,en,184.147.129.86,elder.family@sympatico.ca,13766334,000000120830856,4,4,,4
276276,27-OCT-11,26-OCT-11,Yosra,,fr,174.93.246.211,lfortier115@sympatico.ca,13770338,000000120817673,5,4,,5
276277,27-OCT-11,26-OCT-11,Hugo,,en,69.156.154.64,e.ritchie@bell.net,13766182,000000120813005,2,1,"The agent said ""someone would call back when the problem had been resolved at Bell's end"".
That hasn't happened yet, so I presume that you still have a problem.",3
276278,27-OCT-11,26-OCT-11,Daniel,,en,67.68.136.59,hair.mcw@sympatico.ca,13767722,000000120836457,5,5,"Too much messaging stuff offering me options I don't want/need when I call into the help system.  Most of this stuff is immaterial to me.  Bell saves on operator time, I pay the price with my time, having to listen to a lot of stuff that is irrelevant to me.  Something wrong with that, tho' it's being done by every organization nowadays.",5
276279,27-OCT-11,26-OCT-11,Harathi,,en,67.70.204.169,terob@sympatico.ca,13775674,000000120815578,2,2,More knowledge. ,2
276280,27-OCT-11,24-OCT-11,Colleen,,en,76.75.147.94,vharrismcallister@sympatico.ca,13746152,000000120765939,4,4,,4
276281,27-OCT-11,26-OCT-11,Mohamed,,fr,70.26.199.221,robert.bujold@sympatico.ca,13773984,000000120837513,1,2,"Me faire répondre par une personne qualifiée lors de mon premier appel.
La personne qui m'a répondu voulait prendre le contrôle à distance de mon ordinateur pour tenter de corriger mon problème. J'avais au départ préciser que je voulais seulement revoir me paramétrage de mon compte dans mon logiciel de messagerie Microsoft Outlook.
Votre intervenant ne semblait pas comprendre et était à la recherche de ses notes ou de ses idées afin de répondre à ma demande. Frustré j'ai coupé court à la communication en suggérant que je rappellerais. C'est ce que j'ai fait et lors de mon deuxième appel le préposé a été plus collaboratif et a immédiatement répondu à ma demande et le tout s'est fait rapidement et à ma satisfaction. SVP assurez-vous de la compétence de vos intervenants afin des mettre en poste.
Note: Je ne suis pas raciste mais pourquoi ne pas avoir de personnes souches du Québec localisées au Québec ou ailleurs au Canada.
Désolant de voir cette dégradation du service ou des services de Bell Canada au fil des ans. Robert Bujold retraité Bell Canada. ",
276282,27-OCT-11,26-OCT-11,Priya,,en,184.146.138.117,renee.fulton@sympatico.ca,13773760,000000120826793,4,3,,5
276283,27-OCT-11,26-OCT-11,Claudia,,en,174.91.159.135,whitewhist@sympatico.ca,13776428,000000120824095,5,5,,5
276284,25-OCT-11,24-OCT-11,Edwin,,en,65.92.51.94,jrhardy@sympatico.ca,13740866,000000120760645,5,5,The original problem was caused from your end and I was not pleased that I had to call for service. ,4
276285,25-OCT-11,24-OCT-11,Victoria,,fr,76.67.168.138,mbachi@bell.net,13742472,000000120769636,5,5,,5
276286,26-OCT-11,20-OCT-11,Haythem,,fr,174.95.244.137,lafontaineles@sympatico.ca,13701618,000000120679004,5,,,4
276287,27-OCT-11,25-OCT-11,Ahmed,,fr,174.92.218.134,caroleetpascal65@sympatico.ca,13749060,000000120790738,3,2,je ne peux pas vraiment dire que je suis satisfaite car depuis le mois de novembre 2010 je me fais dire nous avons corrige la situation vous devez attendre la 2eme facture et voila le probleme n'est pas toujours resolu je suis ecoeure de bell et je vous dit qu'au printemps je vais songer serieusement a enlever mes quatre services avec vous.  Je suis tanne de toujours etre oblige de me battre et passe pour une folle probablement a chaque fois.  Autre que cette fois ci quand vous dites a un agent vous croyez vraiment avoir resolu mon probleme et bien c'est comme je craignais ce n'est pas regle.  A chaque fois que je parle supposement a votre departement de loyaute rien ne fonctionne.  Alors vous m'excuserez si je suis envore une fois sceptique.  Avec les autres compagnie je ne dis pas qu'il n'y a pas des problemes mais au moins on paie moins cher.  Bell je m'appercois que vous prenez les gens pour des cons mais attention cela pourrait changer.  Au mois de novembre le 28 j'ai deux services que je encore une fois renegocier car si je m'en occupe pas on augmente sans avertissement.  Alors avec tout ceci feriez vous affaire avec Bell c'est avec l'ombudsman que j'aurai affaire car j'ai tout les noms et confirmation alors peut etre au lieu je devrais conter mon histoire a JE ou la facture.,1
276288,27-OCT-11,26-OCT-11,Ameer,,en,65.95.144.174,dread7@bell.net,13766042,000000120833704,5,5,,5
276289,27-OCT-11,25-OCT-11,Yosra,,fr,70.55.161.251,d.leroy@sympatico.ca,13749844,000000120788236,3,1,je me suis acheter un telephone samsung j'ai demander pour me servir en wi fy vu que j ai un portable en wy fy mais impossible de me repondre pourqoi chez moi cela ne marche pas tout ce qu'a repondu allez voir  rogers desolé MAIS JE VAIS DEVOIR REGARDER AILLEURS POUR MON SERVICE  JE SUIS TRES DEçU QU'ON NE PUISSE PAS ME REPONDRE A MON PROBLEME pourqoi avoir ce service si personne ne peut nous aider? tres deçu de votre service,1
276290,27-OCT-11,26-OCT-11,Andrew,,en,67.71.66.102,shirlee922@bell.net,13774878,000000120823569,5,5,nothing,5
276291,27-OCT-11,24-OCT-11,Med nejib,,fr,67.68.177.21,ehamel@bell.net,13738632,000000120767825,5,5,,5
276292,27-OCT-11,26-OCT-11,Martina,,en,70.27.102.155,bunsch@sympatico.ca,13764196,000000120823676,,1,A previous technician deleted my sound & she couldn't get it back. It seems even the driver was deleted. Yesterday (Wednesday) I was on the phone with a technician most of the afternoon & is still not resolved.,4
276293,27-OCT-11,26-OCT-11,Frank,,en,207.164.79.33,ani_kolukisayan@sympatico.ca,13763190,000000120837534,5,,Send email to customers notifying the problem with servers ,3
274837,27-OCT-11,26-OCT-11,Mehdi,,en,70.51.31.7,sg_fjn@sympatico.ca,13774730,000000120835352,5,5,Mr. Mehdi was most helpful. I asked his employee # which is XX136 so that the personal file ofthis young men would be duly noted that he went his job description in solving my network AND computer problems. He was extremely patient. Did the correction  3 times until it worked. Please give his file a well done job mention. Extremely satisfied with this rep.,5
274838,27-OCT-11,26-OCT-11,Kamel,,fr,24.230.226.202,rene.perron@bell.net,13773750,000000120815021,3,4,"La rapidité avec laquelle le monsieur aui nous a répondu comprenne ce qu,on lui disait. Effectivement ce n,est qu,après 45 minutes qu'il a compris. nous avions beau lui répéter de toute les façon la même chose, il avait beaucoup de diffuculté à saisir ce qu'on lui disait.",3
274839,27-OCT-11,26-OCT-11,Madhu,,en,174.95.182.210,dmeg24@sympatico.ca,13765868,000000120837737,5,4,,4
274840,27-OCT-11,26-OCT-11,Rocco,,en,65.95.180.250,casteele@sympatico.ca,13764450,000000120816391,1,1,"I have a speech (and mobility) disability,  so my nephew called Bell for me to ask my internet & phone be moved on Sunday, Oct. 30.  I was e-mailed the details of the transaction # B22SD38D5 - fine, but for Friday, NOT Sunday.  

My nephew called again to correct the day.  I received an e-mail re transaction # 13736812 with NO details.  It said to call Bell for more info.  
I TRIED calling Bell without success; my nephew called again BUT Bell would not give him the info because he was not ME.

Currently, we do NOT know when BELL is moving my internet or phone --- Friday OR Sunday?  I NEED a phone and computer as I fall a lot, and they are my ways of getting help.

IF you could PLEASE send me details of transaction # 13746812, it would be appreciated.  Also, if Bell could have an E-MAIL address that people with speech disability could use to connect to Bell, that would greatly help.

Thanks.",1
274841,27-OCT-11,26-OCT-11,David,,en,76.68.16.201,ma_scrocca@bell.net,13770888,000000120820228,5,4, Improvements have to come from my own ignorance. Always room for elucidations and illuminaries. Only has hich school coarse on computers maybe give classes at bell facilities cost over 100 dollars for some night classes.Why not have bell give class at there facilities . Some basic articulation coffee tea cookies to.,5
274842,27-OCT-11,26-OCT-11,Yves,,fr,70.51.34.66,eve_couture@sympatico.ca,13766580,000000120827324,2,1,"Je ne fais malheureusement pas la différence entre bell téléphone et bell internet, mais selon vous ce sont 2 cie différentes...  Moi j'ai un problème avec internet, mais le problème serait relier à mon téléphone...  Depuis plus 1 mois j'essai de réglé le problème, mais en vain...  Je n'ai toujours pas de service à la hauteur de mes attentes et le prix des service n'est plus à la hauteur du service.",1
274843,27-OCT-11,26-OCT-11,Josue,,en,184.147.121.183,cjvanderven@sympatico.ca,13764794,000000120837156,5,5,Keep doing what you are doing.,4
274844,27-OCT-11,26-OCT-11,Marie,,fr,70.30.184.22,srobi@sympatico.ca,13775200,000000120817832,3,,Améliorer votre systeme de facturation (encore une fois) erreur a outrance!!!!!,2
274845,27-OCT-11,26-OCT-11,Jonathan,,fr,70.30.184.22,srobi@sympatico.ca,13775198,000000120817344,2,,problemesss de facturation!!! Encore ,2
274846,27-OCT-11,26-OCT-11,Sana,,en,99.239.6.240,pantech@sympatico.ca,13772904,000000120821654,1,1,"fixed my internet connection, been a week without",1
274847,27-OCT-11,20-OCT-11,Nas,,fr,70.53.146.212,hellooo@sympatico.ca,13699548,000000120681713,4,4,,4
274848,27-OCT-11,25-OCT-11,Mohamed Ahmed,,fr,76.68.173.180,zora86@sympatico.ca,13762172,000000120797117,5,5,,5
274849,27-OCT-11,25-OCT-11,Hatem,,fr,76.68.173.180,zora86@sympatico.ca,13762174,000000120798253,5,4,,5
274850,27-OCT-11,26-OCT-11,Juan Paolo,,en,167.92.123.10,stojsic@sympatico.ca,13775350,000000120820473,5,5,,4
274851,27-OCT-11,26-OCT-11,Suresh kumar,,en,76.67.80.27,ruislip@sympatico.ca,13774300,000000120831598,4,4,"The help I received was very good I have no issues with the service.
Thank you
",4
274852,27-OCT-11,25-OCT-11,Nicole,,en,70.50.22.11,fab700@bell.net,13751236,000000120801718,5,5,just to follow up on your committment when it comes to a confirmation number.. or else all is great so far with Bell really!!!,5
274853,27-OCT-11,26-OCT-11,Adam,,en,174.95.210.92,giso.czychoratzki@sympatico.ca,13767412,000000120825002,5,4,,5
274854,27-OCT-11,20-OCT-11,Nourmene,,fr,174.89.208.17,josee-ross@bell.net,13700848,000000120687907,3,4,"n'ai fait affaire qu'une fois avec cette employée, difficile à dire",4
274855,27-OCT-11,25-OCT-11,Kevin,,en,74.12.48.84,wnj1@bell.net,13761900,000000120797700,2,2,"Kevin did not have the answer to the RPS
security system installed by Bell.Said they were'nt trained on it.Did not offer to contact anyone that does.I wanted to know why it takes such a heavy demand on the resources of the Comp.He gave a standard answer on the slowness of the computer (it needs cleaned up)",2
274856,27-OCT-11,26-OCT-11,Mohamed,,fr,65.92.175.135,j_daze@sympatico.ca,13768324,000000120837427,5,5,,5
274857,27-OCT-11,25-OCT-11,Ahmed Ramy,,fr,65.94.173.71,famille.juste@sympatico.ca,13751266,000000120805128,5,5,J'ai découvert par moi-même la promotion demandée. J'aurais aimé recevoir cette promotion plutôt que de la découvrir...,3
274858,27-OCT-11,26-OCT-11,Med Karim,,fr,70.24.222.244,k.alaouz@sympatico.ca,13769506,000000120832626,4,4,,4
274859,27-OCT-11,26-OCT-11,Isaac,,en,70.48.71.90,icecastle@sympatico.ca,13768124,000000120833248,5,5,To decrease the number of people you have to talk to to resolve your problem.  This occurs with not only this call but others.,5
274860,27-OCT-11,26-OCT-11,Janice,,en,69.157.3.240,goldie125@bell.net,13767478,000000120819691,1,1,Being polite and treat me like a customer. Listen to my complaints. I also didn't like having my personal credit card used without authorization. And finding out that my contract had been extended because I had made a complaint about the slow service. Now it's going to cost me more than $500. to cancell your service for all my accounts.,1
274861,27-OCT-11,23-OCT-11,Mukesh,,en,65.93.86.150,clorny@sympatico.ca,13723474,000000120742978,1,1,"It took three days and i dont know how many operators,telephone calls ,it get are internet working this is totally unaccecptable.",1
274862,27-OCT-11,25-OCT-11,Chenrup,,en,67.70.47.59,dunks@sympatico.ca,13750742,000000120797018,4,4,,4
274863,27-OCT-11,26-OCT-11,John,,en,209.251.59.102,nancy.patterson2@sympatico.ca,13772394,000000120818482,1,1,"You could have actually fixed the internet problem that we are having. You have not done so. 

We are completely frustrated!",1
274864,27-OCT-11,26-OCT-11,Catherine,,en,64.231.128.3,judi.burns@sympatico.ca,13769388,000000120822667,4,3,"I called Bell to renew my internet contract. three times when I was transferred to the next office and then to the Loyalty office I was cut off and had to start over again with the annoying voice mail, push 1 for English etc.  This was very frustrating to say the least.
",3
274865,27-OCT-11,26-OCT-11,Hakim,,fr,65.92.28.173,domisyl1@sympatico.ca,13765906,000000120832217,5,5,,5
275341,27-OCT-11,26-OCT-11,Paul,,en,76.70.115.248,jstenerson@bell.net,13769368,000000120822409,1,1,"I have had multiple issues since changing my TV and internet over from rogers.  I requested via the bell.ca website cancellation of one of the TV packages a month ago and apparently it ""never took""...",1
275342,27-OCT-11,26-OCT-11,Sulochana,,en,64.229.40.135,nfielding@sympatico.ca,13772552,000000120820680,3,1,I phoned to  simply add a new email account and after  a lot of wasted time ( well over an hour). I was told I would need to wait 3 days before trying to do this again. ,2
275343,27-OCT-11,26-OCT-11,Danny,,en,174.92.105.197,bl.richardson@sympatico.ca,13763942,000000120815268,5,5,,5
275344,27-OCT-11,26-OCT-11,Naveed,,en,64.228.144.60,thedanyers@sympatico.ca,13775728,000000120824140,5,4,all good!,5
275345,27-OCT-11,25-OCT-11,Merly,,en,67.70.212.188,dc.gordon@sympatico.ca,13750134,000000120809894,4,5,"While I was extremely pleased with the Customer Service representative, it was difficult to understand due to language barrier.",5
275346,27-OCT-11,26-OCT-11,Juan Carlos,,en,72.39.118.201,billie.humphrey@sympatico.ca,13763900,000000120828122,5,5,,4
275347,27-OCT-11,26-OCT-11,Mark,,en,184.145.110.183,bev.gary@sympatico.ca,13763836,000000120825019,3,4,"Better language skills, had a hard time understanding the rep",4
275348,27-OCT-11,26-OCT-11,Farhana,,en,192.197.71.189,james.tambong@sympatico.ca,13768416,000000120837453,5,5,The service was perfect. Keep-up the good work!,5
275349,27-OCT-11,23-OCT-11,Houcem,,fr,70.51.44.44,ggermain001@sympatico.ca,13730758,000000120747574,2,2,vérifier la formation ou les compétences : l'appel suivant a été satisfaisant,
275350,27-OCT-11,26-OCT-11,Khaoula,,fr,174.94.123.87,bgdt.dorval@sympatico.ca,13763858,000000120815634,5,4,Rien de plus. Je n'aurais pas pu être mieux servi que par cette gentille dame de la Tunisie. Aucun employé québécois de Bell ne saurait être aussi aimable et compétent.,5
275351,27-OCT-11,20-OCT-11,Ali,,en,70.48.228.250,walker.nyhuis1@sympatico.ca,13707894,000000120699931,5,5,,5
275352,27-OCT-11,26-OCT-11,Mhamed Chekib,,fr,70.55.162.250,jeangjolin@sympatico.ca,13768636,000000120837438,4,4,Plus d'explication sur le courriel de bell,4
275353,27-OCT-11,26-OCT-11,Radhia,,fr,174.92.240.141,walter17@bell.net,13776330,000000120825494,1,1,avoir quelqun de compétant et plus polie moin arogant ,1
275354,28-OCT-11,19-OCT-11,Danielle,,en,174.93.114.161,ippolito.m@bell.net,13684590,000000120650234,5,5,"Nothing, the matter was resolved and your representative was great.",4
275355,28-OCT-11,27-OCT-11,Ronald,,en,74.12.234.59,ptangney@sympatico.ca,13787150,000000120848207,4,2,,4
275356,28-OCT-11,27-OCT-11,Camille,,en,64.228.208.14,tenkaz@sympatico.ca,13789374,000000120860407,5,5,,5
275357,28-OCT-11,27-OCT-11,Sushil,,en,76.69.128.224,ann.zitaruk@sympatico.ca,13777700,000000120839267,5,5,this call was handled perfectly!,5
275358,28-OCT-11,27-OCT-11,Marc,,en,174.89.44.136,lairdfraser@sympatico.ca,13783960,000000120848847,2,2,"Appeared that our problem was not Bell's to resolve, however, the solution given was disappointing",3
275359,28-OCT-11,27-OCT-11,Mike,,fr,76.69.172.172,mariette.fournier@sympatico.ca,13785086,000000120843854,3,2,Il m'a conseillé d'écrire une lettre pour expliquer mon cas. J'aurais aimé régler sur le champs,3
275360,28-OCT-11,27-OCT-11,Shawn,,en,174.94.22.249,rbd101@sympatico.ca,13787412,000000120841678,5,5,"Shawn answered all my questions promptly and obviously knew what he was talking about. He explained everything to perfection and i have no issues whatsoever with his service. There is absolutely nothing he could have done short of telling me you offer an unlimited internet package that would have made my experience any better.

Thanks Shawn! ",5
275361,28-OCT-11,27-OCT-11,Sonia,,fr,70.53.242.159,mishui@sympatico.ca,13785736,000000120856826,5,5,,5
275362,28-OCT-11,27-OCT-11,Oscar,,en,67.70.40.185,dfstevens@sympatico.ca,13779962,000000120845401,1,1,phoned back in the 8 - 10 minutes as promised - & resolved my problem,
275363,28-OCT-11,27-OCT-11,Juan Carlos,,en,70.54.112.135,gyoung000@sympatico.ca,13781854,000000120839772,2,1,Let me talk to a techie in Canada.,4
275364,28-OCT-11,27-OCT-11,Hanen,,fr,184.144.224.238,andre.rehel@sympatico.ca,13777614,000000120849555,1,4,Répondre à notre appel plus rapidement. Nous trouvons que 20 ou 25 minutes en attente est complètemen inacceptable.,
275365,28-OCT-11,27-OCT-11,Julio,,en,74.14.148.189,kors@bell.net,13783792,000000120845247,5,5,"nothing, the representative (Julio) was absolutely stellar in answering my questions,looking into the issues, and treating me with great respect.  What a great experience to have!!",5
275366,28-OCT-11,27-OCT-11,Brenda,,en,65.93.89.156,barryjudge@bell.net,13778097,000000120844063,5,5,,5
275367,28-OCT-11,27-OCT-11,Paul,,en,70.26.49.57,tommysue@sympatico.ca,13789588,000000120838132,3,2,difficult at times understanding him,3
275368,28-OCT-11,27-OCT-11,Mohamed Nidhal,,fr,174.92.220.23,m.rondeau_12@sympatico.ca,13784724,000000120840761,4,4,Rien à signaler... tout est positif !,5
275369,28-OCT-11,26-OCT-11,Kyle,,en,69.156.91.189,dhauber@bell.net,13765714,000000120829916,5,4,,5
275370,28-OCT-11,27-OCT-11,Michel,,en,184.145.55.39,barbarafrank@sympatico.ca,13778072,000000120857998,4,4,"The problem remains, but we figured out a way around it.",4
275371,28-OCT-11,27-OCT-11,Shashank,,en,70.48.237.80,gkibey@sympatico.ca,13781566,000000120847449,5,5,"In the matter of the worker who took my call, tell him he's doing a marvelous job and his english is excellent. 

In the matter of the phone lines, there was a noticeable drop in the audio for a brief second a couple of times, which made it hard to hear.
",5
275372,28-OCT-11,27-OCT-11,Annie,,en,74.15.255.102,jurko.lavric@sympatico.ca,13783410,000000120840069,4,1,"I called because my Internet is slow. I appreciate that your rep told me that you are not improving the system and it will stay slow (less than 1MPS)even closed down but not offering  anything comparable. Turbo Hub would be a comparable alternative but is limited to 3GB in comparison to current one that is unlimited. I hope that in a good faith that I am a loyal customer with you for many years that your rep will call me and offer unlimited Turbo Hub system for the same price that I am paying now. 
Regarding item 4. recommending Bell I will think of alternatives if you do not offer something that I can work with. I have all 4 services with you and paying monthly close to $300. 

Since we are talking I am also not happy with TV program. I have the same channels for a few years and you are repeating the same movies over and over again but in the theaters every week new movie is coming. 
You asked I told you!!
Jurko Lavric
5644 Winston Churchill Blvd. Erin Ontario",
275373,28-OCT-11,27-OCT-11,Cristy,,en,50.101.53.46,ljrs@bell.net,13784394,000000120839631,4,,I called in September to correct this issue and when I got my bill just now nothing was resolved. So even though on that survey I said all was done perfectly but it turned out not to be so. The left hand doesn't know what the right hand is doing type of thing. So we'll see if the issue is resolved this time.,4
275798,25-OCT-11,24-OCT-11,Hayett,,fr,65.92.211.172,marc.authier083@sympatico.ca,13742092,000000120769685,1,1,"Lorsque l'on a des problèmes bizarres comme être incapable de créer des nouvelles adressses courriels, il est clairement écrit que l'on peut en créér 15, et qu'on me dit que ça va prendre 72 heures pour régler le problème, que le technicien ne peut pas d'ailleurs diagnostiquer, ce n'est pas vraiment satisfaisant. J'avais perdu 5 heures par moi-même a essayer de créer un compte. D'autre part la technicienne n'écoutait pas vraiment ce que le lui disait. Je lui ai bien spécifié que TOUT le reste fonctionnait. Celle-ci s'entêtait à me dire que mon adresse courriel fonctionnait. Je le savais ! C'est le processus d'ajouter des nouvelles adresses qui ne marche pas. Ni sur Bell courriel ni sur Hotmail. On me lance la balle pour Hotmail me disant que ça concerne Microsoft, que me revoie à un site qui prend une éternité à résoudre les problèmes et n'a pas de réponses spécifiques à mes problèmes. Même chose pour tous vos sites 'd'aide'. ",1
275799,25-OCT-11,24-OCT-11,Brett,,en,184.145.113.39,gdurrell@sympatico.ca,13739236,000000120766614,4,4,"Fixed the problem the first time I called; not the 4th time",4
275800,25-OCT-11,24-OCT-11,Jacques,,en,69.158.146.96,str8@sympatico.ca,13745484,000000120758383,5,5,"The entire situation which was resolved so very professionally yesterday should have been ratified years ago.  We were paying for a high speed internet program which is not available to our area.  I feel that Bell should have seen this during the other calls I have made checking on our slow internet connections.  As a loyal customer I am very happy with yesterday's resolution but very dissatisfied with Bell in general. I do not understand why Bell charged us for years for a high speed internet program which was never available to us.  We have paid thousands for over 18 years - how does this happen?  Yesterday the technical support person was the most helpful he could be. He arranged for a 3 mth rebate and ensured that the bundle would be in place for Nov.  His dedication to customer satisfaction was unparralled however, Bell as a company is very disappointing.  A response or explanation would be greatly appreciated to show that Bell cares.  Three months rebate is a start but in reality, how much of our money has Bell taken on bad faith.  This does not fare well with me thus the answer to the next question is that I would not recommend Bell to anyone. Please respond.",1
275801,25-OCT-11,24-OCT-11,Nayeem,,en,174.88.83.118,mary.delrosario@sympatico.ca,13742340,000000120761422,4,4,,5
275802,25-OCT-11,24-OCT-11,Abdulkarim,,fr,70.55.64.22,wpaskievici@sympatico.ca,13746432,000000120768357,4,5,"Rien, j'avais un problème de conexion au réseau et il a été résolu",5
275803,25-OCT-11,24-OCT-11,Moncef,,fr,50.100.167.81,art_design@sympatico.ca,13736330,000000120762730,4,4,Vous m'avez comblé.,5
275804,25-OCT-11,24-OCT-11,Aika,,en,207.35.210.205,albertyeung@bell.net,13735932,000000120771828,4,4,Waiting time on phone line seems too long before talking to a customer service rep.,5
275805,25-OCT-11,24-OCT-11,Sabrine,,fr,184.144.141.212,robert.jordan@sympatico.ca,13744458,000000120760351,5,5,"
rien de plus",5
275806,25-OCT-11,23-OCT-11,Mauricio,,en,67.193.134.236,srw1@sympatico.ca,13734550,000000120753731,5,5,,5
275807,25-OCT-11,24-OCT-11,Mahdi,,fr,65.93.192.247,eugene653@sympatico.ca,13738812,000000120758950,2,1,"Plus d'aide concernant le problème qui n'a pas été réglé, J'ai déjà demandé de l'aide auparavant et le technicien qui m'avait répondu, qui venait de la région d'Ottawa, avait réglé le problème, à ma grande satisfastion   ",3
275808,25-OCT-11,24-OCT-11,Sumithra,,en,174.92.112.117,betty.miller@sympatico.ca,13736718,000000120754970,5,5,1st call @ 5:30 I couldn't understand the accent.  Said she would call back later and didn't.  2nd call was perfect cheerful clear lady knew what she was doing and very patient and helpful.  Get rid of the techs with strong accents,3
275809,25-OCT-11,24-OCT-11,Patricia,,en,74.15.102.201,michelle.radford@sympatico.ca,13742726,000000120768221,3,3,,3
275810,25-OCT-11,23-OCT-11,Jean,,en,76.66.92.233,j_mira@bell.net,13731260,000000120746554,5,5,Nothing!..I was satisfied!!! Thank you Bell for your very needed help!!!,5
275811,25-OCT-11,24-OCT-11,Nandhini,,en,76.69.112.247,cleroy2@bell.net,13737610,000000120758891,4,5,Telephone reception was weak,4
275812,25-OCT-11,19-OCT-11,Gloria,,en,70.53.85.52,harryandsusan@sympatico.ca,13684166,000000120667768,1,1,"Provide a customer service representative with a good command of the English language, in particular without a pronounced accent.",
275813,25-OCT-11,24-OCT-11,Cindy,,en,174.88.14.201,m.l.mckee@sympatico.ca,13741950,000000120761342,4,3,,5
275814,25-OCT-11,24-OCT-11,Rebello,,en,174.88.14.201,m.l.mckee@sympatico.ca,13741954,000000120783559,4,4,,4
275815,25-OCT-11,24-OCT-11,Shalini,,en,70.27.48.181,larrydesanti@sympatico.ca,13741426,000000120763800,5,5,,5
275816,25-OCT-11,24-OCT-11,Karina,,en,70.49.18.181,jandasaltarelli@sympatico.ca,13740240,000000120765911,1,1,"Know what your doing.
I have been having problems with bell forever",1
275817,25-OCT-11,24-OCT-11,Jose,,en,64.231.87.97,drheuston@sympatico.ca,13738502,000000120783550,5,5,The representative was great!,5
275818,25-OCT-11,24-OCT-11,Mariem,,fr,64.86.141.201,sylvie.lynch@sympatico.ca,13745608,000000120765040,4,4,savoir que la personne me répondais du  Québec.,4
275819,25-OCT-11,23-OCT-11,Francis,,en,65.92.134.208,abe.lee@sympatico.ca,13728488,000000120747285,3,3,I didn't like this representative's tone. I found it condescending and impatient.,1
275820,25-OCT-11,23-OCT-11,Silvia,,en,70.26.158.227,wilf.moll@sympatico.ca,13735148,000000120747059,3,3,My daughter had a problem logging on with her new computer. Key problem was with her e-mail service provider (not Bell) and was resolved. ,3
275821,25-OCT-11,22-JUN-11,Kevin,,en,70.49.110.188,j.ojalammi@sympatico.ca,12385461,000000117969182,5,5,"He was not able to send the confirmatory information to the email account I normally use.  Some sort of problem with the system that he has to use.  Otherwise, top notch service.",5
275822,25-OCT-11,23-OCT-11,Abid,,en,74.12.41.30,john_55@sympatico.ca,13731652,000000120748901,5,1,"We have not been able to receive the 
Sympatico Home Page for a week, it is 
really annoying. I feel that we should 
receive a rebate on our bill.",3
275823,25-OCT-11,24-OCT-11,Ericka,,en,70.54.23.22,semigam@sympatico.ca,13745048,000000120768785,4,4,,5
275824,25-OCT-11,24-OCT-11,Kishore,,en,67.68.36.17,shanson6@bell.net,13745126,000000120756146,5,4,,4
275825,25-OCT-11,24-OCT-11,Andy,,en,74.15.205.23,pivi@bell.net,13743834,000000120765477,4,5,agent was very professional,5
276294,27-OCT-11,26-OCT-11,Reshma,,en,216.209.119.139,sandra.bohn@sympatico.ca,13774516,000000120821228,1,1,"give me someone in Canada that I could understand.  When I asked for that they said they could not transfer me.I tried to tell them that I did not have a modem
in my Dell for dial up.  They insisted that my modem was not working and that Dell would have to replace.  I could not make them undeerstand that my computer did not come with a dial up modem.  I GAVE UP AND CALLED A COMPUTER STORE AND WILL HAVE TO BUY A EXTERNAL MODEM FOR DIAL UP.  I am very disappointed with the service. I finally refreshed my Computer back 2 weeks and am able to get on the internet
but it is very slow.  I wish you had Fast Speed in my area of Campbellford.

I have everything with Bell and am a loyal bell customer for many many years and am 75 years of age and rely on my computer to pay bills. etc.  ",2
276295,27-OCT-11,26-OCT-11,Samuel,,fr,69.159.164.97,raydongagnon@sympatico.ca,13773611,000000120827239,5,4,"Je crois que vous avez répondu du mieux que vous pouviez j'ai été satisfaite mais je le serai plus quand j'aurai mon nouveau modem
Merci",4
276296,27-OCT-11,26-OCT-11,Josue,,en,174.93.27.14,selinamartin@sympatico.ca,13774680,000000120836004,3,1,"I can no longer send mail from my personal domain name account.  Instead it all sends from sympatico.  I don't like this at all.  I have been a long term bell customer, but I now have to look into whether I need to switch to another company in order to send mail from the account I want to send from.",2
276297,27-OCT-11,26-OCT-11,Nelly,,en,184.147.213.29,dennis.trott@sympatico.ca,13765644,000000120818801,4,4,nothing-very helpful,4
276298,27-OCT-11,23-OCT-11,Philip,,en,64.231.128.99,vplus12@sympatico.ca,13735064,000000120753149,1,1,"Resolve the issue.
After being on the phone with your technician for over an hour, he advised he was unable to resolve the issue and would forward the issue up to second level technicians who would get back to me in 72 hours.  Nothing has been heard to date",1
276299,27-OCT-11,26-OCT-11,Cecile,,en,76.70.83.149,s.morello@bell.net,13774374,000000120826138,2,2,"nothing was done still had a problem. call in on october 26th with a problem logging in they still had my OLD B1 NOS.

NOT HAPPY AT ALL.",2
276300,27-OCT-11,22-OCT-11,Thorat,,en,74.198.87.21,andyngo560@sympatico.ca,13722744,000000120741727,5,5,nothing,4
276301,27-OCT-11,26-OCT-11,Steve,,en,198.103.182.130,patrick.des@sympatico.ca,13772970,000000120836015,5,2,Elevate the issue.,3
276302,27-OCT-11,25-OCT-11,Kali,,en,70.55.212.107,jyao33@sympatico.ca,13754290,000000120799885,1,3,"In total I called 5 times to solve my internet problem that is a 10-day period of time. It's clear that your internal connection is very poor. Those Indian guys can't help at all. What they have said and promised seemed nothing happened later. You waste my time. When I asked for credit, just a feeling that Bell wouldn't take the initiative to do it for the customer's sake. If I didn't make the call, I wouldn't get credit. In general, Bell just doesn't care.",1
276303,27-OCT-11,26-OCT-11,Hadhemi,,fr,70.49.95.145,pel.gin@sympatico.ca,13773076,000000120815646,3,3,"communications et interventions lentes
Information de mise à jour des modems loués ne circulent pas chez les clients qui possèdent de vieux appareils. Privée d'internet trop souvent.La facture d'internet est élevée aussi comparativement aux concurrents",2
276304,27-OCT-11,26-OCT-11,Hadhemi,,fr,70.49.95.145,pel.gin@sympatico.ca,13773078,000000120814685,3,3,J'attends un retour par courrier d'un nouveau modem pour solutionner mon problème,2
276305,27-OCT-11,24-OCT-11,June,,en,184.146.131.232,hefalump83@bell.net,13739752,000000120764630,3,2,I wanted to know what services I would be getting from Bell and how much they would cost. Pretty basic questions. No answers from you and no bill until December.,4
276306,27-OCT-11,26-OCT-11,Lance,,en,70.27.48.206,bettercard@sympatico.ca,13763818,000000120827278,1,1,I requesyed to be transferred to a Canadian Service person. They refused my request. Is it not a law?,2
276307,26-OCT-11,25-OCT-11,Hanene,,fr,174.88.244.128,mi.godin@sympatico.ca,13756700,000000120799377,4,4,Reduire le temps d'attente . 25 minutes a entendre que vous recevez une nombre d'appels plus eleve que d'habitude est tout simplement inaceptable. Si votre temps est précieux et bien le mien l'est tout autant. Alors pour démontrer votre bonne volonte je m'attends a obtenir un credit de 50$ a appliquer sur ma prochaine facture.,3
276308,26-OCT-11,25-OCT-11,Jose,,en,70.54.152.19,bsol@sympatico.ca,13748814,000000120804561,4,3,,2
276309,26-OCT-11,24-OCT-11,Aymen,,fr,184.145.168.21,daniel.beaudriault@sympatico.ca,13737906,000000120765091,5,4,"avez-vous pu savoir qui sont ces gens qui nous téléphonent en utilisant un nom de firme comme 24/7 tech support et en essayant de nous faire croire que notre ordinateur est en dange,que nous devons leur donner accès pour qu'ils réglent le problème? le niméro de téléphone qui apparassait sur mon afficheur était le 514-100-0210. ",5
276310,26-OCT-11,25-OCT-11,Ramzi,,en,74.15.97.93,soniaberube_1@sympatico.ca,13760340,000000120808584,5,5,Nothing.  Everything was perfect.  I know very little in computer and your technician Ramzi was very helpful and a patience that I've rarely seen.,5
276311,26-OCT-11,25-OCT-11,Slim,,fr,174.89.222.201,gilles63@sympatico.ca,13751998,000000120799289,5,4,"trac.number:4661001508696095
5oct.Joliette,06oct,Mtl,11oct=item delivered to KIM O
Du 11 au 25 oct,le modem dormait sur VOS tablettes
Pourquoi m'écrire le25 pour me dire d'envoyer mon modem:il est rendu depuis 2 semaines.
Tres déplaisant d'avoir à se battre parceque un de vos employés ne fait pas sa Job!(c'est la deuxieme fois depuis 8 mois)MERCI!",2
276312,26-OCT-11,25-OCT-11,Paul,,en,70.53.47.245,tsasu@sympatico.ca,13761382,000000120811275,5,5,,5
276313,26-OCT-11,25-OCT-11,Mylene,,en,64.229.82.232,sjacobs@sympatico.ca,13760222,000000120787270,5,4,faster answering time,4
276314,26-OCT-11,25-OCT-11,Carl,,en,174.91.220.223,michael.sanders@sympatico.ca,13756726,000000120795454,5,5,,5
276315,26-OCT-11,25-OCT-11,Julien,,en,76.66.125.120,m_perry@bell.net,13755784,000000120791150,4,4,not of kept me waiting,3
276316,26-OCT-11,25-OCT-11,Ali,,en,76.66.127.25,jkilpatrick@sympatico.ca,13753694,000000120805353,5,5,Nothing,5
276317,26-OCT-11,25-OCT-11,Nicholas,,en,184.147.126.159,sd.best@sympatico.ca,13759874,000000120797304,4,1,"The issue remains unresolved. However, the customer representatives have been very good. ",5
276318,26-OCT-11,25-OCT-11,Nicholas,,en,184.147.126.159,sd.best@sympatico.ca,13759882,000000120797157,4,1,"After 18 hours, issue remains unresolved.",4
276319,26-OCT-11,25-OCT-11,Carlos,,en,76.65.20.235,ariellas@sympatico.ca,13747876,000000120808887,1,1,Not hang up on me.,1
276320,26-OCT-11,24-OCT-11,Chaouki,,fr,67.201.144.50,jean-guy.gagne@sympatico.ca,13740376,000000120765721,5,4,"On a completé la commande de changement a service essentiel apres 2 tentatives. Une aurait suffit.
",5
274866,25-OCT-11,24-OCT-11,Walid,,fr,70.29.144.118,sprieur@bell.net,13745358,000000120771199,5,5,Absolument rien,5
274867,25-OCT-11,24-OCT-11,Oscar,,en,74.14.97.25,mary.hughson@bell.net,13742352,000000120760660,5,5,none,5
274868,25-OCT-11,24-OCT-11,Lance,,en,174.95.1.53,ted.lucia@sympatico.ca,13745706,000000120766501,4,4,,3
274869,25-OCT-11,24-OCT-11,Maurice,,fr,70.30.156.147,antou@sympatico.ca,13736276,000000120756857,1,1,"J'ai fait installer Fibe jeudi dernier. Le technicien à laiisé le sol sol dans un état lamaentable en plus de briser 3 tuiles au plafond. Mon téléphone à été coupé près de 20 heures et depuis l'installation la qualité de l'image est moindre qu'avec Vidéotron ( L'image et le son gèle régulièrement) J'ai appellé à plusieurs reprises et on a ""rétabli"" la connection. Toutefois le problème subsiste",1
274870,25-OCT-11,24-OCT-11,Seifeddine,,fr,74.14.170.12,b.hasnaa@sympatico.ca,13736452,000000120770833,5,5,c etait parfait.,5
274871,25-OCT-11,24-OCT-11,Aurea,,en,70.50.65.16,lnj.cappe@sympatico.ca,13741734,000000120759397,2,1,"The problem was simple but turned into two weeks, 6 hours of phone time and 4 tech visits.  And the whole problem was based around incorrect billing and a lack of communication between billing and technical.  Each eventually understood the problem but were not able to communicate it to the other.  They have still not resolved the problem from the billing end and if I have this technical internet issue again will definitely face the same problem all over again.  This was a horrible situation that took days of my time and all it required was someone in the tech lab to increase the speed on my internet once the problem was fixed.",1
274872,25-OCT-11,24-OCT-11,Celina,,en,70.27.35.209,curllyt@bell.net,13737790,000000120769284,2,1,I didnt get the service that I generly get I was given a phone number to call  I waited for over 10 minutes and then i got a busy signal so this is the firat time that I called and got no satisfaction from bell.,4
274873,25-OCT-11,23-OCT-11,Oscar Ernesto,,en,74.15.0.73,myrnaw@sympatico.ca,13733174,000000120747340,4,3,"After talking to Oscar on Sunday, the internet worked.  Then on Monday it didn't work again & I was very frustrated.  Our neighbour changed from Bell to Rogers & is very satisfied.  I thought maybe I should do the same thing & when I turned the computer on to-day the internet is working again.  This happens quite a lot & friends who don't use Bell say they don't have that problem.  I hope Bell improves their internet service or I will also be changing suppliers.",2
274874,25-OCT-11,24-OCT-11,Charles,,en,69.158.97.132,jodyhatt@sympatico.ca,13740664,000000120765617,5,5,ask me how to improve on the other services offered such as telephone,4
274875,25-OCT-11,24-OCT-11,Moses,,en,70.50.50.158,seashel79@sympatico.ca,13745032,000000120770391,4,4,,4
274876,25-OCT-11,21-OCT-11,Aprajit,,en,174.92.34.22,paul_thomas1@sympatico.ca,13718632,000000120707707,4,4,Without prejudice: it would have been better if I could have understood the technician better.  He had a heavy accent and I had to have him repeat his question or answer many times.,4
274877,26-OCT-11,25-OCT-11,Kevin,,en,74.14.1.96,ptoliver@sympatico.ca,13758530,000000120801034,1,1,"After spending 20 minutes with my phone stuck in my ear I got one of your agents . I explained that every time I wanted to access outlook express it has recently started to ask for my password .Not remembering what it was , he spent an hour trying to sort it out. He ended up giving me a new one ,which worked once and then quit . The next day I then contacted another agent after another 20 minute wait and I now have a new password which works ,however why do I have to type it in evertime I want to access Outlook Express ?. I would also like to bring to your attention that we had one of your people out to fix a problem last week when we could only get on the internet and our e-mail intermitently . He fixed that problem but now it has appeared again . This box is regarding improvements to my experience and I have already sent you a reply which I hope you have taken note of . 
Yours

Tony Oliver",2
274878,26-OCT-11,25-OCT-11,Alisia,,en,74.12.249.249,isabelbill.iles@sympatico.ca,13752888,000000120787684,3,3,"Get it right the first time.  I called every month since June to get problems sorted out and the proper credits. Representatives are helpful, but the system and cross departments works against getting things done effectively.",2
274879,26-OCT-11,25-OCT-11,Juan Carlos,,en,74.12.249.249,isabelbill.iles@sympatico.ca,13752886,000000120786706,3,4,"He redirected me to the right department, so not much to comment on BUT wait times are terrible!!!! I spent 1.5 hours on the phone with Bell this time!!!!",2
274880,26-OCT-11,25-OCT-11,Matthew,,en,74.12.249.249,isabelbill.iles@sympatico.ca,13752890,000000120788753,3,3,"Honour promotional deal prices!!!!!! Customer Service representatives do their best and have treated me well BUT I signed up for essential plus hi speed for 19.95/month and never ONCE paid that price. After phoning in each month since June to get this corrected, I'm now told this is impossilbe.  This is false advertising isn't it?  Never would have asked for the hi speed if it wasn't going to be at the agreed upon price.",2
274881,26-OCT-11,25-OCT-11,Mohamed,,fr,205.237.30.94,nvanasse000@sympatico.ca,13757856,000000120807050,5,5,Mon expérience avec le système de sécurité n'est pas positive. J'ai déjà perdu à deux reprises mes fichiers ou favoris. C'est déplaisant et mon ordinateur n'avait aucun problème sauf avec l'antivirus bell.,4
274882,26-OCT-11,12-OCT-11,Katrina,,en,99.242.243.71,bbustinski@sympatico.ca,13590576,000000120490136,3,,,3
274883,26-OCT-11,25-OCT-11,Greg,,en,206.130.173.60,mw_akoo@sympatico.ca,13757358,000000120789700,5,5,"Re to Confirmation #A96Y33H8: if your staff processed properly, it will be saved the time for both parties. I'm very happy with the service from Greg.",4
274884,26-OCT-11,25-OCT-11,Evan,,fr,76.66.194.228,c_sylv@sympatico.ca,13748918,000000120789186,4,4,,4
274885,26-OCT-11,25-OCT-11,Gregorio,,en,174.91.11.224,jbgny@sympatico.ca,13753302,000000120785381,4,4,,4
274886,26-OCT-11,25-OCT-11,Robert,,en,70.30.31.65,kgilbert37@bell.net,13754582,000000120810704,5,4,"when my e-mail was changed to a new account,I was not told that I would be getting a new e-mail address and I lost all my in-box when the account expired last night.this has nothing to do with the service that ""Robert "" gave me. Had I been forewarned, I could have got a new address and probably saved my in-box e-mails.",5
274887,26-OCT-11,25-OCT-11,Andre,,fr,74.14.205.69,rosanne.emard@sympatico.ca,13759372,000000120804330,5,5,Rien du tout. J'ai été entendue et comprise. André m'a bien orienté au processus de résolution de problème. il était avenant. il explique bien. il s'assure que nous comprenons les décisions que nous prenons dans le moment. Entièrement satisfaite du soutien apporté que je demanderais André à l'avenir.,5
274888,26-OCT-11,25-OCT-11,Adnan,,en,174.95.25.210,birch7@sympatico.ca,13748458,000000120802665,5,4,nil,4
274889,27-OCT-11,26-OCT-11,Priyanka,,en,70.49.227.205,b.moxam@sympatico.ca,13763506,000000120833573,5,4,Can't think of one thing,5
275374,25-OCT-11,24-OCT-11,Pamela,,en,69.156.6.86,sfreer@bell.net,13745078,000000120756042,4,4,,3
275375,25-OCT-11,24-OCT-11,Amanda,,en,174.91.83.164,jcconnections@sympatico.ca,13740332,000000120757156,5,5,Nothing both Megan and Shannon were excellent!,5
275376,25-OCT-11,24-OCT-11,Mudilyar,,en,70.50.130.128,kelly.duncan@sympatico.ca,13741120,000000120771774,4,4,,3
275377,25-OCT-11,24-OCT-11,Ali,,en,70.54.22.242,timish@sympatico.ca,13745848,000000120759817,5,4,Remove the necessity of having to use mail@sympatico.ca,3
275378,25-OCT-11,24-OCT-11,Afef,,en,76.65.172.196,carolefcadieux@bell.net,13737210,000000120757646,4,4,"I dearly wish that It was easier to understand the accent of this person, it took longer than expected, she sounded like a chinese person, who was speaking french with a belgium accent, not easy, I had her repeat everything 3 or 4 times.  However this has been my experience everytime I spoke to one of your employees.  If you ship your technical work, to third world countries overseas, at least give them lessons how to be understood.",4
275379,25-OCT-11,24-OCT-11,Yathreb,,fr,64.228.227.89,jdruez@sympatico.ca,13740366,000000120756296,3,4,"On m'avait donné un rendez-vous pour l'installation du service Fibe 7 le 23 octobre 2011 (LINO, conf. no 5164799). J'ai attendu toute la journée et personne n'est venu, m'a téléphoné ou s'est excusé. Suite à mon appel le 24, une ""machine"" m'a fixé un autre rendez-vous pour le 13 novembre 2011 !
J'ai finalement dû faire cet appel au service à la clientèle pour obtenir un autre rendez-vous qui me convenait mieux, le 26 octobre 2011.
J'espère que celui-là sera respecté !",1
275380,25-OCT-11,24-OCT-11,Yousri,,fr,76.64.88.26,anh.nguyen@sympatico.ca,13736204,000000120758832,4,4,,4
275381,25-OCT-11,24-OCT-11,Tejaswvi,,en,70.30.111.157,dorothya2@sympatico.ca,13738448,000000120766046,1,2,"The customer service offered was personable but the technical service is inconsistent. The internet speed was 1.88 mhz when tested and varied from 7.5 to 12.2 mhz.  The technical service is inadequate.
I WANT A CREDIT!!!",2
275382,25-OCT-11,24-OCT-11,Victor Gabriel,,en,208.74.209.23,smythej@bell.net,13745294,000000120761140,2,3,My email is working on my computer but not on my iPad and the service person was not willing to help and kept insisting I call Apple who cannot resolve the issue.  Nothing changed except what Bell asked me to change,2
275383,25-OCT-11,24-OCT-11,Amany,,fr,74.198.164.199,bratthe1@sympatico.ca,13736960,000000120759027,5,5,Moins d attente,5
275384,25-OCT-11,19-OCT-11,Linda,,en,70.53.85.52,harryandsusan@sympatico.ca,13684164,000000120668339,5,5,Employ more customer service representatives like Linda....exemplar!,4
275385,25-OCT-11,24-OCT-11,Mohamed,,fr,70.51.31.80,jac.dionne@sympatico.ca,13740116,000000120769047,3,4,"Même si mon problème principal a été résolu, l'attitude du technicien a rendu l'expérience déplaisante. Il n'était pas aimable, répondait à mes questions de clarification à reculons et a refusé d'envoyer un message dans la boîte de messages de mon mari (avec laquelle je suis en réseau, ce qui causait des problèmes) pour assurer qu'il n'y avait pas de problème à ce niveau en me disant qu'il n'avait pas d'adresse email pour envoyer un message). Bref, il voulait terminer l'appel à toute vitesse et était désagréable. Quand il me demandait mon mot de passe, je ne savais jamais s'il voulait le mot de passe pour ouvrir une session sur mon mac ou le mot de passe email (je mélange les deux) et il s'impatientait plutôt que de m'expliquer la différence entre les deux. L'approche clientèle, il ne connaît pas. Ce fut une expérience stressante et déplaisante qui fait que le client se sent ignorant plutôt que de simplement utiliser un service auquel il a droit parce qu'il paie pour ce service.",3
275386,25-OCT-11,24-OCT-11,Diane,,en,65.92.15.191,dave.elliott@sympatico.ca,13737978,000000120757340,5,5,nothing,5
275387,25-OCT-11,24-OCT-11,Mauricio,,en,174.93.65.95,jean632@sympatico.ca,13740390,000000120766163,2,3,"You could have responded to my first request instead of saying I refused to have a new modem sent.  Why would I do that?.  I have not had good use of my ""supposed""  ""high speed internet "" for almost three weeks now.",2
275388,25-OCT-11,24-OCT-11,Mohamed Nidhal,,fr,184.145.150.234,real.dufresne@sympatico.ca,13744214,000000120760338,5,5,Je suis entièrement satisfait du service de monsieur Nidhal.,5
275389,25-OCT-11,24-OCT-11,Zouhair,,fr,207.61.33.130,efavreau@sympatico.ca,13738620,000000120758960,4,4,,4
275390,25-OCT-11,24-OCT-11,Mahdi,,fr,65.93.131.215,francine_drolet@sympatico.ca,13739012,000000120762949,4,4,,4
275391,25-OCT-11,20-OCT-11,Basho,,fr,69.156.162.56,lch176@sympatico.ca,13701754,000000120695818,4,4,"      
           très bien comme sa",4
275392,25-OCT-11,23-OCT-11,Mohammed,,en,65.92.134.208,abe.lee@sympatico.ca,13728486,000000120747071,3,2,"It is unforgivable to let me go through hours of frustration trying to access my-bell online without success, trying one thing after another and wondering what I am doing wrong, only to discover from this representative that Bell has technical problems that are at the root of the problem. I should have been advised not to waste my time trying to log in to my-bell.",1
275393,25-OCT-11,24-OCT-11,Francis,,en,70.29.67.186,cathymclewin@sympatico.ca,13737250,000000120764998,4,4,"When quoting my new DUE amount, please be correct with it.  I was given two different prices within 5 minutes & I had to confirm that amount twice.",4
275394,25-OCT-11,24-OCT-11,Henry,,en,64.229.185.56,mbratt@sympatico.ca,13742492,000000120771367,5,5,it was all good!,5
275395,25-OCT-11,24-OCT-11,Mark,,en,64.228.90.199,swhomes@sympatico.ca,13745566,000000120772023,5,4,,4
275396,25-OCT-11,24-OCT-11,Prego Junior,,fr,184.145.250.243,danielvezeau@sympatico.ca,13737938,000000120784185,1,1,Votre suivi...de la foutaise! Même pas de suivi sur le premier sondage...à quoi ça serrt?,1
275397,25-OCT-11,24-OCT-11,Sarah,,en,70.26.10.7,vgates@bell.net,13746146,000000120767289,5,5,,5
275398,25-OCT-11,21-OCT-11,Romy,,fr,70.24.198.16,jean311@sympatico.ca,13714482,000000120713025,5,5,,4
275399,25-OCT-11,19-OCT-11,Yves,,fr,74.15.156.196,marlenerousseau@sympatico.ca,13687890,000000120663939,4,4,,4
275400,25-OCT-11,24-OCT-11,Jorge Alberto,,en,70.24.26.91,pennylegion@sympatico.ca,13743692,000000120783910,5,5,The service is the best I have ever received,4
275401,25-OCT-11,24-OCT-11,Mohamed,,fr,70.30.251.47,mauricehervieux@sympatico.ca,13742444,000000120770665,5,5,rien!,5
275402,25-OCT-11,24-OCT-11,Travis,,fr,74.15.233.243,gilleshoule1@sympatico.ca,13739384,000000120769678,5,4,,5
275403,25-OCT-11,24-OCT-11,Sam,,fr,174.91.56.133,sylvie2girard@sympatico.ca,13745612,000000120771514,3,1,"On m'a mis en attente pendant une demie-heure.J'ai dû fermer la ligne à cause de la longueur du délai d'attente.

Proposition: réduire le délai d'attente lorsqu'on nous réfère au service technique pour la prise d'un rendez-vous.",3
275404,25-OCT-11,24-OCT-11,Julie Anne,,fr,67.68.117.81,carroll.blais@bell.net,13737230,000000120769956,5,5,"Tout etait parfait cette fois ci, elle m'a tres bien guider a choisir un nouveau mot de passe et tout est bien aller. Je la remercie beaucoup.",5
275826,25-OCT-11,18-OCT-11,Bradley,,fr,70.30.152.197,michelap@sympatico.ca,13673270,000000120639220,3,2,"Depuis que j'ai le service fibre, j'éprouve de la difficulté avec l'Internet et malgré plusieurs tentatives de corrections, ce n'est pas à la hauteur de ce que je m'attendais. En ce qui concerne la télé fibre, il y a très souvent des arrêts sur image, des mosaïques qui se forment, malgré les tentatives faites par votre service concerné. Donc dans la question suivante je vais donc répondre que pour l'instant je ne recommanderais pas ce service. Et finalement, le service de facturation est un vrai malheur.",
275827,25-OCT-11,24-OCT-11,Khan,,en,174.95.84.80,we.adams@sympatico.ca,13746316,000000120784094,4,2,,5
275828,25-OCT-11,24-OCT-11,Ritwik,,en,65.94.205.179,denise.phillips@sympatico.ca,13738148,000000120760434,5,5,nothing,5
275829,25-OCT-11,24-OCT-11,Priya,,en,70.31.27.171,judydolbec@sympatico.ca,13740922,000000120768056,5,4,not to have it happen in the first place- I still don't understand what happened to my service and why I had to change my password and go through this whole mess- ,3
275830,25-OCT-11,24-OCT-11,Soumia,,fr,67.68.182.143,eric-laflamme@bell.net,13738744,000000120770484,3,,"Ne pas envoyer 2 modern pour internet sa serai plus simple.Bonne journée.
",2
275831,25-OCT-11,24-OCT-11,Jessa,,en,67.68.32.36,al.savage@sympatico.ca,13735886,000000120767254,4,5,"Jessa talked too fast and I had to ask her to repeat quite often
 ",5
275832,25-OCT-11,24-OCT-11,Slah,,en,70.24.214.221,lggrenier@sympatico.ca,13741576,000000120760028,5,5,My sympatico site was reverted to English and I learned which button to press for printing on the hotmail site. I prefer the Bell internet site,5
275833,25-OCT-11,24-OCT-11,Brahim,,fr,174.92.162.77,denis-nicole@sympatico.ca,13738136,000000120771170,5,5,"La personne qui m'a répondu,très patient
je suis très satisfaite étant une néophyte ",4
275834,25-OCT-11,24-OCT-11,Tarek,,en,174.94.88.129,attalahsam@bell.net,13736396,000000120763703,1,1,,1
275835,25-OCT-11,24-OCT-11,Karen,,en,70.49.23.43,dclackie@bell.net,13738056,000000120765763,5,5,No suggestions,5
275836,25-OCT-11,24-OCT-11,Roberto,,en,64.179.221.66,cliff.dempster@sympatico.ca,13737612,000000120780476,4,3,"The representative was helpful in getting my internet working again, although he could not explain why it had reset it self and me losing my network name. He was puzzled as to why the phone had a filter on it; I explained this had been done with the original set up with Bell. I had also explained that I am having issues approx every 2 weeks, he could not explain why this was happening. Once my internet was fixed, my phone line became fuzzy sounding and I was transferred to the home line person, he asked me to unplug everything which then made me have to reset the internet again. The phone line continues to be fuzzy sounding, I am seriously thinking of discontinuing the service.  So overall got my internet working but the home phone is not working well - this is frustrating. ",3
275837,25-OCT-11,24-OCT-11,Amy,,en,70.29.13.224,suetat@sympatico.ca,13745510,000000120768131,5,5,,5
275838,25-OCT-11,24-OCT-11,Sylvie,,fr,76.67.180.194,lou.pat@sympatico.ca,13741776,000000120762161,2,1,,2
275839,25-OCT-11,24-OCT-11,Khan,,en,76.68.140.77,waynandg@sympatico.ca,13746286,000000120784146,4,4,The representatives can be a little more patient while waiting for your computer to respond...  Not necessarily this particular call but most of the ones I experienced.,4
275840,25-OCT-11,24-OCT-11,Lilian,,en,70.31.188.175,lise.fischl@sympatico.ca,13741672,000000120763337,3,2,It was difficult to understand the technician,4
275841,25-OCT-11,19-OCT-11,Cecelia,,en,69.158.35.125,lorraine.tizzard@sympatico.ca,13687180,000000120660893,4,5,"I didn't know I only had 2 gb, and using my I pod raised it to almost 3 gb.  Now that I have 40 gb, it shouldn't be a problem. ",5
275842,25-OCT-11,24-OCT-11,Timothy,,en,174.88.141.171,robitailleron@bell.net,13744510,000000120761539,3,2,Have someone in the call centre that can understand what I am trying to convey to them and that I can understand when they talk to me,1
275843,25-OCT-11,24-OCT-11,Timothy,,en,174.88.141.171,robitailleron@bell.net,13744512,000000120761617,3,3,Better able to understand but problem still not completely solved,3
275844,25-OCT-11,24-OCT-11,Ahmednur,,fr,65.94.66.117,f.weber@sympatico.ca,13738856,000000120761705,5,5,j' ai dù faire trois appels avant de tomber sur quelqu'un qui finalement a été en mesure de régler mon problème. j' en profite pour le remercier une fois de plus.,4
275845,25-OCT-11,24-OCT-11,Etuwa,,en,70.55.165.79,eminicozzi@sympatico.ca,13738714,000000120769643,5,5,nothing,5
275846,25-OCT-11,24-OCT-11,Alfredo,,en,70.24.18.34,macwood3@sympatico.ca,13742002,000000120770277,5,5,,5
275847,25-OCT-11,24-OCT-11,Neira,,fr,184.163.10.178,sergepou@sympatico.ca,13745060,000000120757198,5,5,"Il faudrait amener les autres préposés à être aussi gentils, courtois et disponible pour répondre aux besoins de la clientèle comme cette personne. Durant la nuit, j'avais reçu un très mavais service.",5
275848,25-OCT-11,24-OCT-11,Kyle,,en,64.229.23.167,tonysingh@sympatico.ca,13745942,000000120755756,3,3,"My contract for the Internet expires on May 24th, 2012. Effective May 25th, 2012 I will disconnect my wireless (Cell phone) and internet services with Bell and enrol with another service provider. I will not be signing another contract for the Internet; I am not prepared to pay $39.90 before taxes for 2GB of space......I changed my plan,  I gave up 18GB of space and I realized minimum savings due to improper qoutes and frequent changes in pricing from your Company and it's represenative/s.
I suggest, for all your plans, your representative/s quote the total cost before taxes appropriately, so as to avoid hidden/unexpected charges.
I wish you and your company every success in the future.
Kyle was very helpful. Actually, at this point in time, I am more than confused. I really don't know what the true cost before taxes is for 2GB of space with Bell essential plus. I repeat, Kyle was very helful.
Regards,
Suresh Anthony Singh - a 30year+ customer.
 ",2
275849,25-OCT-11,24-OCT-11,Omar,,en,65.94.96.176,davisric@sympatico.ca,13738018,000000120770351,3,1,"Be able to fix the problem, which did not happen. ",2
275850,25-OCT-11,20-OCT-11,Nischal,,en,69.158.126.17,corandmary@sympatico.ca,13696700,000000120699311,1,4,"On Thursday, October 20 I was told that it would take 24 hours to resolve the issue.  On Saturday morning it had not been resolved and I was told that it would take another 24 hours.  By Sunday evening (more than 72 hours later), I had to become very aggressive and ask for the supervisor.  After much discussion, the supervisor finally got my email back up and working.",3
275851,26-OCT-11,25-OCT-11,Nicole,,en,70.31.74.236,gmullen@bell.net,13752118,000000120797448,2,2,prices,2
275852,26-OCT-11,26-OCT-11,Yara,,en,64.228.156.70,manzer3@sympatico.ca,13755922,000000120811660,5,5,"Yara was amazing. I was cranky when I called, but she remained courteous throughout and fully and quickly resolved my problem. You should clone her!",5
276321,26-OCT-11,25-OCT-11,Jason,,en,65.93.110.229,labman@sympatico.ca,13754864,000000120810186,4,3,"Have a clear Line, talking to a Tech in a far off Country,does nothing for me as a Customer, please use Canadians not others!",3
276322,26-OCT-11,25-OCT-11,Gabriela,,en,70.24.27.162,mvucina1@bell.net,13757354,000000120789866,5,5,,5
276323,26-OCT-11,25-OCT-11,Wissem,,fr,76.65.141.120,tradspr@sympatico.ca,13761330,000000120810265,5,4,"C'était au début de la soirée et on a dû attendre un peu pour avoir contact avec le technicien.  Mais lorsqu'il nous a répondu tout a été satisfaisant.
Merci!",5
276324,26-OCT-11,25-OCT-11,Prem,,en,70.49.6.50,elliotsone@sympatico.ca,13750986,000000120787152,5,4,"I was concerned that the necessary unblocking required a security code only issued through a cell device otherwise a 72 hr wait would have been necessary.  I have a Bell land line which  should have been sufficient.  Otherwise, why have the Bell landline if it cannot be used to unblock Bell internet?  ",5
276325,26-OCT-11,25-OCT-11,Sarry,,en,65.93.170.39,media.linda@sympatico.ca,13756588,000000120796075,1,1,"after san salvadore,India, tunisia, I finally got canada..so, at least we understood each other but she seriously compromised my internet with her resolution ",1
276326,26-OCT-11,25-OCT-11,Juliio,,en,70.50.53.110,elizabethpenner@sympatico.ca,13750978,000000120800276,4,4,,5
276327,26-OCT-11,25-OCT-11,Ricardo,,en,184.147.230.57,slav.brkic@bell.net,13760250,000000120800232,5,5,,5
276328,26-OCT-11,25-OCT-11,Visakan,,en,64.201.187.9,soundchaud@sympatico.ca,13760366,000000120809347,1,1,"Had issues since May.  If you want to improve your service, get it right the first time!",1
276329,26-OCT-11,25-OCT-11,Carolina,,en,174.95.147.118,ked.dubie@sympatico.ca,13754480,000000120803449,1,1,"THIS SOLUTION WAS A COMPLETE FAILURE.
I 1st called Oct. 21. I couldn't get into email. Bell couldn't solve, sent to next level, would call back within 48 hrs. No response by Oct. 25, I called and got help.  BUT when I opened email they had sent solution.  HOW WAS I SUPPOSED TO USE THIS WHEN I COULDN'T GET INTO EMAIL??????  I should have had the phone call. Very frustrating event, will not have good things to say about Bell.",2
276330,26-OCT-11,25-OCT-11,Asma,,fr,70.26.205.49,tantegi@sympatico.ca,13760874,000000120789591,5,5,"J'ai été tellement bien servi que malgré que ca fait lontemps que je suis avec vous c""est presque que la première fois que j'ai été réelement satisfaite je suis bien contente et merci mille fois ",5
276331,26-OCT-11,25-OCT-11,Ana,,en,76.68.4.185,john35jamieson@sympatico.ca,13753924,000000120809979,5,5,"Phone connection to El Salvador very choppy. Had a lot of dificulty hearing what technician was saying. When technician called me back after I made a DSL cable connection from computer to modem, her voice was very clear and easy to understand.What kind of phone connection is used? I would like to know. John Jamieson   
john35jamieson@sympatico.ca
 ",5
276332,26-OCT-11,25-OCT-11,Latregan,,fr,174.92.227.37,nanuk63@bell.net,13757490,000000120802535,2,4,"respecter les ententes prise des la premiere fois que nous les prenons, et quand ont rappel pour se plaindre que les ententes ne se sont pas fais respecter la conseilliere ne devrais pas racrocher la ligne téléphonique au nez du client (Alice)",3
276333,26-OCT-11,25-OCT-11,Aymen,,fr,70.55.119.112,yanbonnelly@bell.net,13761972,000000120794482,1,1,Écouter le client et pas repondre n'importe quoi...,2
276334,26-OCT-11,25-OCT-11,Priyanka,,en,70.29.150.110,mike.corcoran@sympatico.ca,13756840,000000120810673,5,5,"Nothing, service was excellent!",5
276335,26-OCT-11,25-OCT-11,Keerthi,,en,70.27.21.147,bev.spriel@sympatico.ca,13748378,000000120785109,2,3,"It took me 3 technicians, 2 supervisors and 2 managers to get this problem - that your technician caused - resolved over a period of 6 days.  There are definite issues around language, listening skills and comprehension, not to mention the lack of technical skills that caused the problem in the first place.",2
276336,26-OCT-11,25-OCT-11,Johanna,,en,207.164.17.162,mkhamis@sympatico.ca,13756996,000000120791584,1,1,fix the problem the first time,1
276337,25-OCT-11,24-OCT-11,Diana,,en,70.27.52.181,sharadsharma@sympatico.ca,13745132,000000120765969,4,4,may have talked to one person only.,3
276338,25-OCT-11,24-OCT-11,Chandler,,en,70.26.30.205,dinbert@sympatico.ca,13738326,000000120767512,5,4,Bell should raise their ceiling for internet usage or provide unlimited coverage for their loyal customers!,5
276339,25-OCT-11,23-OCT-11,Naveenkumar,,en,65.92.54.248,jackie.hobbins@sympatico.ca,13731268,000000120753142,3,2,The people who I spoke to on the phone did the best that they could. I was not happy to learn that we were getting less service than our neighbours and the technician who came to our house rudely commented about the clutter.He also contradicted the representative on the phone.,1
276340,26-OCT-11,22-OCT-11,Madhu,,en,76.68.38.33,grantirwin@sympatico.ca,13724471,000000120730288,1,1,"Already contacted supervisor about the issue I hope something is done about it. 

But don't think so. ",1
276341,27-OCT-11,26-OCT-11,Jenett Mae,,en,184.151.127.234,prestoncull@sympatico.ca,13773324,000000120830431,4,4,,4
276342,28-OCT-11,22-OCT-11,Lawrence,,en,67.71.147.96,markharrington99@sympatico.ca,13725992,000000120731723,3,4,,3
276343,28-OCT-11,27-OCT-11,Karen,,en,67.70.199.212,rburns@sympatico.ca,13787426,000000120843402,2,3,"Your service technicians expect that we are also professionals and expect us to know all the terms. I was told at one time ""I have told you that 3 times. I don't need this impatience when there are many, many wires, technical terms etc. Also I had a hard time understanding the lady at the other end. She knew her stuff but was very inpatient, however appologized at the end.",2
276344,28-OCT-11,27-OCT-11,Med Wacef,,fr,174.92.237.118,mario.malouin@sympatico.ca,13785110,000000120859511,5,5,Non,5
276345,28-OCT-11,27-OCT-11,William,,en,69.158.112.39,nruffolo@sympatico.ca,13786464,000000120846393,5,5,,5
276346,28-OCT-11,27-OCT-11,Marwen,,en,70.48.188.63,julie1973hamel@sympatico.ca,13783390,000000120855771,5,5,Eliminate the waiting time while my CSR contacted the other services.,4
276347,28-OCT-11,26-OCT-11,Hajer,,fr,64.235.216.202,ilongpre@bell.net,13768162,000000120827504,4,4,,4
276348,28-OCT-11,27-OCT-11,Ryan,,fr,69.156.214.180,ber.lyne@sympatico.ca,13778218,000000120853433,5,5,,5
276349,28-OCT-11,27-OCT-11,Amel,,fr,65.9.71.235,sergemonique@sympatico.ca,13788482,000000120843027,5,1,vous ne pouviez faire la réparation,5
276350,28-OCT-11,27-OCT-11,Deepak,,en,64.231.6.222,wlummis@sympatico.ca,13790136,000000120842114,5,4,Make computers simpler - but that is not Bells job,4
276351,28-OCT-11,27-OCT-11,Srinivasan,,en,70.53.4.90,sidimus@sympatico.ca,13788692,000000120843559,4,3,,3
276352,28-OCT-11,27-OCT-11,Divya,,en,64.231.49.70,susanbclark@sympatico.ca,13789136,000000120850374,5,5,"Nothing, Divya was very professional, attentive and was very good at problem solving.",5
274890,27-OCT-11,26-OCT-11,Prue,,en,74.14.98.88,ebaumgarten@sympatico.ca,13766198,000000120829470,1,1,"You should have representatives that are in Canada and understand the local laws and issues. At this point I am so unsatisfied with Bell that I am shopping for a new provider for both telephone and Internet. I am also moving on to change providers at my work place, where I can make this decision, since Bell has been equally unsatisfactory there.",1
274891,27-OCT-11,26-OCT-11,Venkat,,en,67.68.46.226,meadepmeade@sympatico.ca,13771574,000000120821154,5,5,the guy venkat was very good.,4
274892,27-OCT-11,25-OCT-11,Sinu,,en,174.89.45.24,loitida@sympatico.ca,13755440,000000120798580,5,4,"Mr. Sinu Joy was very polite, respectful and competent employee. He helped and guided me thru the system until my problems were rectified. Also recommended some special promotions from Bell which would lower the cost of monthly billing and gladly appreciated that. You have an excellent employee!!",5
274893,27-OCT-11,25-OCT-11,Ali,,en,65.92.206.240,nick.prokopchuk@sympatico.ca,13757652,000000120806386,4,3,"Service tech replaced my modem - Bell sent a letter telling me to send the old one - I don't have the old one - service tech took it - then Bell sent me another letter & charged me for replacement. Would have been nice if Bell had phoned me to see if I had the old one. Your policy reminds me of ""Shoot first & ask questions later""
If not for the 10 hrs/month free dial-up, I'd consider switching to another ISP.",3
274894,27-OCT-11,26-OCT-11,Roberto,,en,174.92.32.100,esosin@sympatico.ca,13766544,000000120836404,5,5,Not a thing - ,5
274895,27-OCT-11,26-OCT-11,Priya,,en,64.231.142.112,alsboats@sympatico.ca,13763006,000000120814902,4,1,Replace the the 5 km wire bundle that services this street. We have all pointed out that the connections go bad after any good rain.  A.,2
274896,27-OCT-11,26-OCT-11,Veerapuram,,en,74.198.164.148,mpetrolo@sympatico.ca,13772178,000000120837685,5,5,,5
274897,27-OCT-11,26-OCT-11,Eric,,en,70.50.221.159,cherylandanil@sympatico.ca,13764658,000000120827790,1,1,,1
274898,27-OCT-11,26-OCT-11,Kevin,,en,74.14.56.239,wyngnut@sympatico.ca,13776540,000000120831943,4,4,Better english. I had to say pardon a few times,4
274899,27-OCT-11,26-OCT-11,Michelle,,en,76.69.21.206,oporteous@sympatico.ca,13772780,000000120826197,5,3,everything is fine,4
274900,27-OCT-11,26-OCT-11,Dilip,,en,184.145.23.94,freire1@sympatico.ca,13766960,000000120831303,4,4,,5
274901,27-OCT-11,25-OCT-11,Marwen,,fr,70.29.155.76,y.serra@sympatico.ca,13761962,000000120799758,5,4,Ça va.,5
274902,27-OCT-11,26-OCT-11,Faqria,,en,70.30.87.207,carl.aspler@sympatico.ca,13764332,000000120826016,4,4,"The service tech was very competent and helpful.

However, at times it was hard to understand what she was saying because of her accent.",3
274903,27-OCT-11,26-OCT-11,Ahmed,,en,64.229.247.197,darlene.m@sympatico.ca,13765356,000000120830159,4,2,"Ahmed was fine, there was nothing wrong with him he did a great job, it was the dept. he connected me to, they were a nightmare.",2
274904,27-OCT-11,26-OCT-11,Josue,,en,174.95.27.221,lamyot6@sympatico.ca,13770086,000000120836707,5,5,,4
274905,27-OCT-11,26-OCT-11,Carlos,,en,184.144.19.4,dbmw282@bell.net,13765488,000000120828577,4,3,,4
274906,27-OCT-11,25-OCT-11,Luis,,en,69.157.60.72,mykolyshyn@sympatico.ca,13757372,000000120795397,4,4,,
274907,27-OCT-11,26-OCT-11,Aurea,,en,174.92.68.237,ron.mayer@bell.net,13774122,000000120822458,5,5,everything was exellent.,5
274908,27-OCT-11,26-OCT-11,Selassi,,fr,76.71.199.204,gillesetjacqueline@sympatico.ca,13767334,000000120822601,5,5,J'ai fais un premier appel pour la même demande vers 13h à un autre préposé. On avait presque treminé lorsque malheureusement la ligne s'est coupée du fait que la batterie de mon téléphone sans fil a tombé à plat. Le préposé en question aurait dû me téléphoné pour reprendre la conversation. Je n'avais pas retenu son nom pour demander à lui parler à nouveau. ,5
274909,27-OCT-11,25-OCT-11,Mohamed Ali,,fr,74.14.204.218,blais.jh@sympatico.ca,13748486,000000120807869,5,5,,5
274910,27-OCT-11,26-OCT-11,Shirin,,en,67.68.34.73,craig.janet.home@sympatico.ca,13765028,000000120820625,4,4,,4
274911,27-OCT-11,24-OCT-11,Cecelia,,en,65.92.145.106,aljacob@bell.net,13736004,000000120761837,3,3,Not put the charges on my bill in the first place. The two service reps I talked to were very curtios and helpful but I wont be complely stisfied untill I see that the adjustments have been made when I get my next bill.,4
274912,27-OCT-11,25-OCT-11,Chae,,en,67.68.139.43,fdicorpo@sympatico.ca,13751322,000000120790544,5,4,,5
274913,27-OCT-11,26-OCT-11,Maurice,,fr,70.30.184.70,ive-12@bell.net,13768250,000000120822955,5,5,rien du tout.,5
274914,27-OCT-11,26-OCT-11,Haricharan,,en,184.147.114.16,jimcrosbie@sympatico.ca,13768830,000000120816392,3,1,"Resolve my problem! Haricharan was very patient and pleasant and appeared to 'know his stuff'. He and three predecessor tekkies and another again today have been unable to rectify my problem. They say they are unable to pass me up to their Senior management or ""bosses"" which is frustrating. I need a higher skilled technician if they can't resolve this at their level!I need someone to contact me as apparently I cannot initiate contact from my end!",4
274915,27-OCT-11,26-OCT-11,Udaya,,en,174.89.242.61,rita.clarke018@sympatico.ca,13773904,000000120831659,1,1,Better customer service and if this problem is not solved Bell and I will be parting company. I am also a shareholder of BCE. ,1
274916,27-OCT-11,24-OCT-11,Gregorio,,en,70.24.111.67,watt.edwards@sympatico.ca,13746278,000000120763336,4,4,Everything was handled very well!,4
274917,27-OCT-11,26-OCT-11,Cesar,,en,69.158.81.155,almarg@sympatico.ca,13762994,000000120817904,5,5,Speak louder,5
274918,27-OCT-11,26-OCT-11,Radhika,,en,65.95.22.60,m.scrivener@sympatico.ca,13770862,000000120835987,5,5,,5
274919,27-OCT-11,23-OCT-11,Adel,,fr,76.64.112.251,ypelletier3@sympatico.ca,13735278,000000120752407,5,5,,4
274920,27-OCT-11,26-OCT-11,Malek,,fr,174.92.165.131,fran.fortin@sympatico.ca,13766858,000000120813990,2,3,Compétence technique de l'agent qui a répondu. Elle n'était pas au courant de l'assignation des adresses IP de Sympatico!!! Elle a dû demander à un autre mais avait commencé par me dire que Belle ne supporte pas les routeurs des autres compagnies. Ce n'est pas ce genre de réponse dont j'avais besoin mais simplement de me dire que votre réseau procède par assignation dynamique (DCHP) pour pouvoir configurer mon routeur selon le type d'assignation IP.,2
274921,27-OCT-11,26-OCT-11,Abir,,fr,174.92.179.101,aqual@sympatico.ca,13763320,000000120813040,4,4,,4
275405,27-OCT-11,09-AUG-11,Joy,,en,65.95.25.59,doris.glendinning@sympatico.ca,12847259,000000119043322,5,5,Instead of receiving a call from the call centre I would much rather talk with a representative. I did tell the call centre that I would like to change my internet to my Bell bill but until I talked with Joy I did not know for sure what was being done. She resolved everything for me. ,4
275406,27-OCT-11,26-OCT-11,Roshan,,en,209.183.141.219,katbrennan@sympatico.ca,13769596,000000120831781,1,1,call us back we were told a supervisor was going to call and no one did I need internet for a webinar tonight at 7 and will have to stay at work instead of participating in comfort of my home ,2
275407,27-OCT-11,25-OCT-11,Mohammed shafeeq,,en,69.159.20.123,cdanard@sympatico.ca,13737284,000000120784598,4,4,Can't remember.,5
275408,27-OCT-11,26-OCT-11,Denis,,en,174.94.67.130,john.glas022@sympatico.ca,13769058,000000120816497,4,5,Talk to loyalty agent sooner.,5
275409,27-OCT-11,26-OCT-11,Sowjanya,,en,141.0.8.139,adalton@sympatico.ca,13762694,000000120823989,2,2,I had to ask to speak to a Supervisor five times before being connected.  dD,1
275410,27-OCT-11,24-OCT-11,Methil,,en,65.95.6.243,katmando@sympatico.ca,13741086,000000120784245,3,4,"I had problems understanding what the rep was saying.  Partly it was due to his accent, but mainly it was due to the content of what he was saying. It went over my head.  This technical world is confusing to me and I need my hand held.  I didn't feel overly confident or more enlightened when I got off the phone.  I got it worked out but I didn't comprehend the explanation of the questions I posed about the issue.",5
275411,28-OCT-11,27-OCT-11,Mohamed Sabry,,fr,65.93.5.180,lucpilon@bell.net,13784584,000000120848668,4,4,,4
275412,28-OCT-11,24-OCT-11,Robert,,en,65.94.206.193,the.garvies@sympatico.ca,13745762,000000120764244,5,5,,4
275413,28-OCT-11,27-OCT-11,Alejandro,,en,50.101.138.6,jcrawfordreid@sympatico.ca,13782648,000000120849790,1,1,Restored my Internet Service,2
275414,28-OCT-11,27-OCT-11,Reshma,,en,216.209.119.154,gerard.dunbar@sympatico.ca,13781414,000000120838981,5,5,"I had a little trouble figuring out what screen the rep wanted me to open. But when she explained it a second time I understood. I am not ""computer savvy"" like my grandchildren are. ",5
275415,28-OCT-11,27-OCT-11,Balaji,,en,65.95.244.173,rdominico@sympatico.ca,13787450,000000120839160,5,5,,4
275416,28-OCT-11,27-OCT-11,Vijay,,en,70.24.4.114,allman1@sympatico.ca,13777506,000000120858850,5,5,,5
275417,28-OCT-11,27-OCT-11,Abinash,,en,70.50.4.144,rosscarlin@bell.net,13787994,000000120844937,1,1,"I took many hours, live chats, remote control service of my computer, and gave my password to some dude named Vinod in India  AND STILL NO RESOLUTION!!! BELL has changed their spam filter and I am NOT RECEIVING IMPORTANT EMAILS. Abinash told me it would take another 72 hours to fix the problem YOU CREATED without telling me.

I am looking for another provider so I can CANCEL ALL MY BELL PRODUCTS.

Now what do YOU think you need to do to improve your service?",1
275418,28-OCT-11,27-OCT-11,Diana,,en,174.95.226.227,kparker5@sympatico.ca,13783794,000000120850153,5,5,"HAVE HAD THIS TAKEN CARE OF 2 MONTHS AGO AS THIS HAS BEEN LINGERING FOR SOME TIME AND I WAS NOT ABLE TO FIND A PERSON TO RESOLVE THIS SITUATION UNTIL YESTERDAY AND WAS RESOLVED VERY QUICKLY BY YOUR LOYALTY REP NAME DIANA EMPLOYEE #XY335 HOPE YOU PASS ON THE MESSAGE TO HER SUPRVISOR THAT SHE DID A GREAT JOB AND IS VERY KNOWLEDGEABLE IT THE WORK SHE PREFORMS ""BRAVO""",4
275419,28-OCT-11,27-OCT-11,Luis,,en,64.231.45.209,oddcouple1956@bell.net,13786508,000000120855518,4,4,,5
275420,28-OCT-11,27-OCT-11,Daniel,,en,99.228.74.15,douglj@sympatico.ca,13780288,000000120859028,5,4,n/a,2
275421,28-OCT-11,27-OCT-11,Melissa,,en,70.53.117.229,sanity3@sympatico.ca,13788320,000000120845810,3,3,"Listen to customer, I asked for an email confirmation and did not receive one. Does survey really do anything?",2
275422,28-OCT-11,27-OCT-11,Mauricio,,en,174.88.187.191,gerry.bates@sympatico.ca,13781428,000000120850626,5,5,,5
275423,28-OCT-11,27-OCT-11,Mohamed Nidhal,,fr,70.51.29.177,cdeslage@sympatico.ca,13778926,000000120858642,5,5,,4
275424,28-OCT-11,27-OCT-11,Ibrahim,,fr,76.67.162.34,domrich@bell.net,13780180,000000120858765,5,5,,5
275425,28-OCT-11,27-OCT-11,Roberto,,en,50.100.38.198,jvdloo@sympatico.ca,13783418,000000120852223,5,5,"Nothing - the response was direct, competent and thorough.",5
275426,28-OCT-11,27-OCT-11,Ridha,,fr,67.68.113.16,leclerc.gilles@sympatico.ca,13784104,000000120844833,5,5,"Parler à un technicien du Canada mais le technicien tunisien était disponible, patient et aimable.",5
275427,28-OCT-11,27-OCT-11,Marwen,,fr,70.51.20.52,karolpier@sympatico.ca,13783516,000000120856821,4,4,rien,4
275428,28-OCT-11,24-OCT-11,Edgar,,en,174.92.99.65,dsdetlef@bell.net,13738520,000000120771063,4,5,"Please be sure to encourage all of your ""help"" people to speak slowly, enunciate carefully and clearly.  They are using terminology unfamiliar to their callers.  Add to this possible hearing problems.",4
275429,28-OCT-11,27-OCT-11,Shashank,,en,174.95.187.204,mary_lynn@sympatico.ca,13785248,000000120842350,3,1,solved the problem.  We ran out of time because I had an appointment and had to end the call.  But we were on the phone for about an hour I think.,3
275430,28-OCT-11,27-OCT-11,Juan,,en,174.95.187.204,mary_lynn@sympatico.ca,13785250,000000120859578,5,5,,4
275431,28-OCT-11,27-OCT-11,Mehdi,,fr,76.64.26.171,rejeanhubert@sympatico.ca,13787498,000000120844095,5,5,,5
275432,28-OCT-11,27-OCT-11,Haricharan,,en,70.31.80.240,pyattcottage@sympatico.ca,13787182,000000120852021,5,3,,5
275433,28-OCT-11,27-OCT-11,Jessica,,en,67.71.7.129,sbrunt1@bell.net,13788414,000000120859563,5,5,nothing,5
275434,28-OCT-11,27-OCT-11,Cheryl,,en,184.147.62.195,belej@sympatico.ca,13778178,000000120857040,2,1,"There are so many, I can't pick just one.  Problems are not with the representative or service she provided but rather with Bell's incredibly poor long-term customer retention practices.  I could write a book.  Call if you want to discuss.",1
275435,28-OCT-11,27-OCT-11,Philo,,en,69.158.118.131,alexbyoung@sympatico.ca,13777454,000000120846768,4,,shorter wait times when transferred from one representative to another,4
275436,28-OCT-11,27-OCT-11,Shakeel,,en,174.89.121.235,krphillips@sympatico.ca,13783842,000000120838170,5,3,Fix the internet connection.,3
275437,28-OCT-11,27-OCT-11,Mike,,en,174.93.67.110,1i@sympatico.ca,13776806,000000120849756,5,5,,5
275438,28-OCT-11,27-OCT-11,Wided,,fr,184.145.184.131,tibobx@sympatico.ca,13789502,000000120857757,2,1,engager du monde qui comprenne les quebecois je ne suis pas raciste mais la barriere de langue de vos employer  m'incite bien gros a changer de fournisseur car il savent tout et connaisent tout et en plus in dise que nous somme entre bonne main avec eux juste de la bell marde,1
275439,28-OCT-11,27-OCT-11,Deepika,,en,65.92.97.74,mirja.ramsey029@sympatico.ca,13785728,000000120838124,5,2,Your system was down so my problem could not be resolved.,4
275440,28-OCT-11,27-OCT-11,Irving,,en,184.144.22.251,hmarcelissen@sympatico.ca,13782116,000000120856460,5,5,nothing,5
275853,26-OCT-11,25-OCT-11,Stephanie,,fr,207.96.182.162,ralph.bottazzi031@sympatico.ca,13758678,000000120785218,4,4,Rien d'autre,5
275854,26-OCT-11,25-OCT-11,Med amir,,fr,76.69.185.9,yvonroy3@sympatico.ca,13762114,000000120804442,5,5,,5
275855,26-OCT-11,25-OCT-11,Manel,,fr,184.144.229.245,styrs@sympatico.ca,13760602,000000120801753,3,3,"Les explications n'étaient pas clair.  Selon ce que j'ai pu comprendre, le problème serait réglé, mais je ne suis pas certains.",4
275856,26-OCT-11,25-OCT-11,Mohamed,,fr,65.93.125.143,denis_langevin@sympatico.ca,13750266,000000120810607,5,5,,4
275857,26-OCT-11,25-OCT-11,Jean-Raynaud,,en,74.14.149.150,lmdefields@sympatico.ca,13755420,000000120787304,3,,,3
275858,26-OCT-11,25-OCT-11,Melvin,,en,184.147.126.50,wyrozub6864@bell.net,13761936,000000120790596,1,1,"Fix the problem.  Still unable to send e-mails from my Bell Mail account.  Can receive messages, but cannot send.",2
275859,26-OCT-11,24-OCT-11,Kaouther,,fr,76.68.168.144,www.valou@sympatico.ca,13746452,000000120769310,5,5,rien de plus la personne a très bien répondu à mes questions,5
275860,26-OCT-11,20-OCT-11,Hechmi,,fr,70.30.177.140,adion@bell.net,13694196,000000120679068,5,4,,5
275861,26-OCT-11,25-OCT-11,Anusha,,en,65.92.100.115,patee@sympatico.ca,13758062,000000120790976,5,5,"Sometimes the customer has to be on hold for numerous minutes before a representative takes the call.
I understand though, that it is very busy, otherwise, everything is good.",5
275862,26-OCT-11,25-OCT-11,Wissem,,fr,69.156.62.17,francisdesrosiers@sympatico.ca,13751508,000000120805577,5,3,Je dois attendre 48 hres afin de savoir si je peux avoir accès à Mon dossier électronique (Ma facture).  ,4
275863,26-OCT-11,23-OCT-11,Shinoj,,en,76.67.20.219,arkiland@sympatico.ca,13728868,000000120752667,3,3,"I was told that some one from Bell would be clearing up the matter [blocked email, due to hacking] within 24 hours. I called again today and the matter was then resolved.",4
275864,26-OCT-11,25-OCT-11,Jason,,en,70.27.12.114,crichtong@sympatico.ca,13749734,000000120810182,5,5,0,3
275865,26-OCT-11,24-OCT-11,Melinda,,en,76.67.202.58,smchobotov@sympatico.ca,13745282,000000120769616,4,4,connect to canadian representative right away instead of someone (John)in the Philippines who referred call to Melinda in Canada.,5
275866,26-OCT-11,20-OCT-11,Asha,,en,76.69.107.172,goodstreetturbo@sympatico.ca,13699096,000000120692798,5,5,,5
275867,26-OCT-11,25-OCT-11,Gautham,,en,70.31.50.55,brian.scully028@sympatico.ca,13748728,000000120800273,5,5,,5
275868,26-OCT-11,17-OCT-11,Tony,,fr,174.93.163.211,fyelle@bell.net,13652760,000000120602174,5,5,Nothing,5
275869,26-OCT-11,25-OCT-11,Habib,,fr,174.93.146.230,rboucher9@sympatico.ca,13758788,000000120810955,5,5,,5
275870,26-OCT-11,24-OCT-11,Kevin,,en,70.27.143.89,smac19@sympatico.ca,13745270,000000120770931,5,4,,5
275871,26-OCT-11,25-OCT-11,Saadullah,,en,184.151.63.231,loewen@sympatico.ca,13755434,000000120811216,5,4,"He helped me configure my Internet connection and was helpful however about an hour later while I was in the middle of an upload, I lost signal and could not reconnect.",2
275872,26-OCT-11,25-OCT-11,Mohd,,en,65.95.139.93,walkerml@sympatico.ca,13761706,000000120798877,4,5,,5
275873,26-OCT-11,25-OCT-11,Michael,,en,70.29.65.22,j.wilson@bell.net,13752992,000000120796837,4,5,Michael was great he helped me get a better plan for my money.  What you can do to make your service better is to not sell my information to other companies.  I got a call from RCI - Resort Cruises International about a trip to florida and she said I filled out a ballet with bell and she had my phone # and e-mail address and mailing address.  I didn't appreciate that,1
275874,26-OCT-11,25-OCT-11,Hugo,,en,65.93.160.67,james.white3@sympatico.ca,13753148,000000120811192,5,5,,4
275875,26-OCT-11,25-OCT-11,Emer,,en,70.54.15.221,pietrocast22@bell.net,13758380,000000120805999,5,5,Helpful and generous,5
275876,27-OCT-11,25-OCT-11,Kate,,en,70.51.112.190,gretaanne@bell.net,13752256,000000120804607,4,4,"Make sure the flyers available at your kiosks and the information available on line is up to date in that they show the current rates, as opposed to those that were in existence prior to the increase in March 2011. ",3
275877,27-OCT-11,25-OCT-11,Manel,,fr,174.92.84.215,huguettegagne1@sympatico.ca,13752732,000000120785670,4,4,Je n'ai pas la solution mais je trouve que vous pourriez reviser notre dossier de temps en temps pour pouvoir nous offrir de meilleurs forfaits à ce qui a trait à l'utilisation de l'internet.    MERCI.,4
275878,27-OCT-11,26-OCT-11,Julio,,en,184.146.145.236,irina9@sympatico.ca,13768212,000000120825379,3,4,"Julio had an accent and it was difficult to understand, his english was not that good either.",3
275879,27-OCT-11,26-OCT-11,Roy,,en,99.232.74.51,dale.walker@sympatico.ca,13765190,000000120834945,5,5,"nothing, I found out everything I needed to know right away",5
275880,28-OCT-11,24-OCT-11,Daniel,,en,174.95.88.120,mjardinero@bell.net,13742818,000000120783810,3,2,"Internet service was on and off, very frustrating.  DSL signal is unavailable most of the time. 
The service technician was very helpful and was able to resolve while we were on the phone, however, upon hanging up the phone internet is not working again.  I have to call again the following night same exact thing happened. Very frustrating",2
275881,28-OCT-11,27-OCT-11,Marie,,fr,70.29.236.163,colette.simard@sympatico.ca,13779290,000000120846550,1,1,"respecter le fait que je suis une cliente assidue depuis plusieurs années, es-ce normal que je paie plus chere que les nouveaux clients et que je dois m'obstiner pour obtenir satisfaction",1
275882,28-OCT-11,27-OCT-11,Ibrahim,,fr,76.68.197.197,ddrapeau1@sympatico.ca,13779804,000000120852225,5,5,Ma connection n'était pas mis à temps quand j'ai déménagé à la maison.,3
275883,28-OCT-11,27-OCT-11,Lawrence,,en,174.91.123.225,lennys@sympatico.ca,13784126,000000120854740,5,5,"Nothing, everything was resolved to my complete satisfaction.",5
275884,28-OCT-11,27-OCT-11,Divya,,en,50.100.134.165,guystjean@bell.net,13781838,000000120838168,4,5,,5
275885,28-OCT-11,26-OCT-11,Khaled,,fr,174.95.116.27,laplanteandrechiro@sympatico.ca,13770104,000000120814169,5,5,Tout était bien,5
275886,28-OCT-11,27-OCT-11,Mauricio,,en,69.156.108.183,madeline.lindsay@sympatico.ca,13784802,000000120842479,1,1,I. Was on the phone for 1 1/2 hours and did not get any where. The person did not seem to know much about the iPhone apple. Told me to call apple and then apple told me to call bell ,2
275887,28-OCT-11,24-OCT-11,Houcem,,fr,76.69.179.113,rloisel@bell.net,13744404,000000120762221,4,4,parlermoins vite,5
275888,28-OCT-11,26-OCT-11,Nelly,,en,74.14.88.98,peter.hubert@sympatico.ca,13773116,000000120821725,1,1,i phoned my son and he had me fixed in 5 minutes.plus i removed my bell security,1
275889,26-OCT-11,25-OCT-11,Luke,,en,174.95.192.234,champ50@bell.net,13749242,000000120791039,5,5,have the bill come  they way it was agreed on to the contract,5
275890,26-OCT-11,25-OCT-11,Antony,,en,69.156.0.79,dtropea@sympatico.ca,13750722,000000120787427,1,1,WORST SERVICE I HAVE EVER HAD,2
275891,26-OCT-11,25-OCT-11,Amy-Lynn,,en,132.216.86.203,tmhlee@bell.net,13761202,000000120793680,5,5,shorter hold time,5
276353,28-OCT-11,27-OCT-11,Revathi,,en,199.243.245.114,sid.chris@sympatico.ca,13788682,000000120862033,5,4,"This time the technician listened to what I had to say and we mutually agreed what the solution is

My hats off to Mike the technician whom I spoke to and more importantly we could understand each other",5
276354,28-OCT-11,27-OCT-11,Nancy,,en,70.30.27.121,lukemastin@sympatico.ca,13784604,000000120840998,4,4,"You could have phoned me, rather than me having to phone you. The call was in response to a much earlier conversation with a Bell supervisor, who had agreed to give a credit for what seems to be a Bell error of some sort, but the onus was on me to ring back when the next bill came in.",4
276355,28-OCT-11,27-OCT-11,Jeremy,,en,184.145.22.130,luisdesousa@sympatico.ca,13784596,000000120842058,3,4,,3
276356,28-OCT-11,27-OCT-11,Jason,,en,69.158.0.7,salmis@sympatico.ca,13788244,000000120845351,5,5,nothing at this time,4
276357,28-OCT-11,26-OCT-11,Ivan,,en,76.69.6.51,hcsedore@bell.net,13767808,000000120836005,5,5,Everything that we needed resolved was. Above this Ivan was extremely personable and set us at ease with his patience helping us to explain our problem. Us being not so computer literate.  Give him a raise(thk U IVAN),5
276358,28-OCT-11,27-OCT-11,Raj,,en,69.159.108.192,jgregory3@sympatico.ca,13782846,000000120862059,1,1,"Allow me to speak to somebody from Canada so that I can understand what they are saying. It's unfortunate that with so much unemployment, companies like Bell Canada have to outsource jobs out of our country. Because of my dissatisfaction with this product, I have purchased a subscription from Norton Antivirus.
If you are going to outsource all these jobs to India, you should change your company name to Bell India instead. If companies like Bell Canada would hire more Canadians, we would have less unemployment in this country. When I used Videotron as my internet provider, whenever I had technical issues, I was always able to speak to somebody from Canada.",1
276359,28-OCT-11,26-OCT-11,Neira,,fr,184.145.182.242,x-b@sympatico.ca,13776542,000000120814166,5,5,ne pas causer le problème que nous avons dû régler !,4
276360,28-OCT-11,27-OCT-11,Joshua,,en,209.226.36.10,dougandval@sympatico.ca,13780282,000000120856282,4,4,"Have the first contact be from someone who speaks english
- have them ""warm"" contact the next agent rather than ""dump"" you in the queue when they are unable to assit you
-Proactively offer new promotions to customers whose current ones will be expiring soon rather than them find out they are being charged for things they did not authorize and that they are paying way more than they have to for services-> like you used to
Now I must wait for the next bill to see if the changes were actually applied as they were supposed to be-> many times in the past- changes were supposed to be made and were not entered correctly costing me more money and another phone call.",3
276361,28-OCT-11,27-OCT-11,Melvin,,en,70.53.96.124,jbrentnall@bell.net,13782632,000000120840523,4,2,Nothing. My problem apparently was not relevant to an internet problem.  ,4
276362,28-OCT-11,27-OCT-11,Rajni,,en,174.88.216.26,lora48@sympatico.ca,13784448,000000120843496,5,5,,5
276363,28-OCT-11,27-OCT-11,Sayeeduddin,,en,184.146.167.22,dcollett@sympatico.ca,13779788,000000120850319,1,5,"I phoned to get bell internet security on my new lap top.... after 37 minuetes on the phone I end up with the current security removed and your representative can't figure out how to get the bell system to work.his english was hard to understand . he also had problems trying to explain to me what he was doing. what a mess now I have a brand new lap top with no security features

",2
276364,28-OCT-11,27-OCT-11,Mohamed,,fr,65.92.211.181,lm.lacombe@sympatico.ca,13784414,000000120861570,5,5,Rien de plus. C'était parfait.,5
276365,28-OCT-11,27-OCT-11,Chandler,,en,12.107.213.27,fourwanns@sympatico.ca,13781040,000000120841024,3,3,your customer care could not deal with my issue as you do not have any better service for internet in my area.... cable does.... I had to go to your loyalty department after I said I would have to leave as my cost were to high over $100 dollars a month. the loyalty personal was able to cut me a deal so I will be with you for 1 more year.. no long time customer should have to do all this deal cutting.... it sucks,3
276366,25-OCT-11,24-OCT-11,Kelly,,en,70.54.18.11,brass_man@sympatico.ca,13736958,000000120764409,4,4,,4
276367,26-OCT-11,25-OCT-11,Oscar,,en,70.50.223.180,barbb@bell.net,13748132,000000120811366,4,4,,4
276368,26-OCT-11,25-OCT-11,Souhail,,fr,184.145.155.210,slebeuf@sympatico.ca,13760260,000000120798965,5,5,,5
276369,26-OCT-11,25-OCT-11,Naveed,,en,64.229.6.98,sheila.mcleod@sympatico.ca,13760072,000000120809214,5,4,,4
276370,27-OCT-11,26-OCT-11,Jason,,en,174.89.136.31,bj32@sympatico.ca,13763922,000000120813118,5,5,Jason was perfect!,5
276371,27-OCT-11,09-OCT-11,Sondes,,fr,184.145.159.153,gaetanlachance@sympatico.ca,13561258,000000120439480,1,1,"Comme vous pouvez le voir j'ai pris mon temps pour répondre à votre sondage...
J'ai consulté ma dernière facture reçue pour le mois d'octobre. Elle ne reflète aucunement que je n'ai pas eu de service pendant une semaine. Vous m'avez facturé plein tarif malgré que je n'avais pas de service. De plus j'ai eu l'impression que le préposé pendant un période de mon appel avait un ton condescendant à mon égard. Cependant lorsqu'il a senti que j'avais une certaine expérience il s'est calmé. Le dernier point est que lorsqu'un client demande s'il aura droit à un crédit pour la période sans service, il devrait avoir droit à une autre réponse que téléphonez au service à la clientèle. Finalement, j'ai attendu 3 heures l'appel de confiramtion de bris. Comme je n'avais pas de retour d'appel, j'ai rappelé pour me faire dire que mon modem était brisé et qu'un autre était en route sans aucune excuse ni quoi que ce soit.
Si vous croyez qu'une personne devrait passer un après midi complet pour solutionner un problème matériel, alors je crois que vous devriez ne jamais envoyer un sondage client.
Au cas où vous voudriez donner suite à ce sondage, je vous donne mon numéro 418 558 9396 Gaetan Lachance",1
276372,27-OCT-11,26-OCT-11,Nelson,,en,184.145.71.129,ebielmann@bell.net,13766202,000000120833809,1,1,"I have never had a problem with the courtesy of your representatives but the competence has been a problem. After a long time working on settings etc, I was told to subscribe to pc-care to resolve my problem and when he put me through, they immediately said they don't work with macs (which your agent knew I had). I spent close to 2 hours between being on hold and talking to your agent just to have a third party tell me you shouldn't have referred me to them.",2
276373,27-OCT-11,26-OCT-11,Moemen Belleh,,fr,69.156.131.199,l.dussault@sympatico.ca,13770016,000000120825894,4,5,,4
276374,27-OCT-11,26-OCT-11,Kanchumarthi,,en,70.51.239.234,petercullen@sympatico.ca,13773128,000000120826420,4,3,Wish he could have found the POP folder and retrieved 2 days of lost emails...some for business stuff.,4
282179,07-NOV-11,04-NOV-11,Aymen,,fr,50.100.164.192,christine.hervieux@sympatico.ca,13865742,000000121031300,,2,"Peu importe à qui nous parlons et peu importe ce que nous voulons savoir, on nous propose toujours des services qui augmenteront encore notre facture!",2
282180,07-NOV-11,06-NOV-11,Bedre,,en,174.93.121.69,thenige@sympatico.ca,13891380,000000121064529,3,1,"Bell could have agreed that receiving 4.3Mbps service on an advertised 5Mbps plan, when I have always received at least 5Mbps was a problem that Bell would be willing to resolve.",2
282181,07-NOV-11,06-NOV-11,Jessica,,en,65.92.215.173,demelza@sympatico.ca,13886840,000000121063660,5,5,Nothing at all.  Jessica was very knowledgable and infinitely patient.  She's a credit to customer support in general and Bell in particular.  ,5
282182,07-NOV-11,04-NOV-11,Nayeem,,en,99.238.110.153,kevmcgee@bell.net,13870034,000000121018406,5,2,,4
282183,07-NOV-11,03-NOV-11,Seifeddine,,fr,174.92.163.219,d.leroux002@sympatico.ca,13852970,000000121005689,4,4,,5
282184,07-NOV-11,06-NOV-11,Marwa,,fr,70.53.168.224,communigraph@sympatico.ca,13886566,000000121059288,2,1,Je crois que oui. personne est venu pour régler le problème malgré qu'on me l'avait promis la même journée.  ,2
282185,07-NOV-11,06-NOV-11,Jose,,en,64.231.117.106,monminie@sympatico.ca,13889738,000000121060407,4,4,,4
282186,07-NOV-11,06-NOV-11,Srinivasan,,en,76.64.216.208,kelsey1965@sympatico.ca,13888616,000000121058789,,,,4
282187,07-NOV-11,06-NOV-11,Zishan,,en,76.67.93.38,johnnypayne@sympatico.ca,13888384,000000121066314,5,5,,5
282188,07-NOV-11,06-NOV-11,Ghorden,,fr,70.52.22.164,berand@sympatico.ca,13885936,000000121062197,5,5,Votre représentant est excellent!!!!!,5
282189,07-NOV-11,06-NOV-11,Matthew,,en,74.12.43.78,shane.stewart@bell.net,13890948,000000121062974,1,1,Not raised my pricing when I signed up for a 2 year deal at a certain price.,1
282190,07-NOV-11,04-NOV-11,Aleem,,en,70.52.146.176,larry.neal@sympatico.ca,13870334,000000121022540,5,5,,5
282191,07-NOV-11,04-NOV-11,Krishidhar,,en,207.54.112.129,chantal_n_michael@sympatico.ca,13865624,000000121030483,3,2,The task I had mentioned to be done over two months ago could been done.,3
282192,07-NOV-11,04-NOV-11,Lahouari,,en,70.24.109.33,scrispo@sympatico.ca,13874394,000000121019497,2,2,Say what you mean and mean what you say. Promoting excellent customer service is meaningless unless you are prepared to execute and deliver it..,2
282193,07-NOV-11,06-NOV-11,Mhamed Chekib,,fr,70.29.249.245,a.ariss@sympatico.ca,13885354,000000121066640,5,5,"THE INSTALATION AND WIRING INSIDE THE HOUSE IS DONE VERY BADLY .WE MENTIONED THIS PROBLEM MANY MANY TIMES ,NOW IT IS TOO LATE . THIS WAS A MAJOR FACTOR.",3
282194,07-NOV-11,06-NOV-11,Hema,,en,174.95.14.196,david.ing@sympatico.ca,13886752,000000121061629,4,4,,5
282195,07-NOV-11,05-NOV-11,Grace,,en,174.92.114.13,j.fanning@sympatico.ca,13880012,000000121053440,5,5,Nothing,5
282196,07-NOV-11,06-NOV-11,Jose,,en,74.14.151.38,crabbey@bell.net,13886608,000000121057581,3,2,He said it was my modem and it wasn't. I felt I got the brush-off,2
282197,07-NOV-11,06-NOV-11,Nicholas,,fr,174.92.187.67,rotaryclaude@sympatico.ca,13890676,000000121067679,4,5,"Pour solutionner la problématique il a fallu trois appels. Chacun fut très collaboratif et fort gentil et a donné le meilleur de lui-même, donc aucun n,est à blâmer. Lors du troisième, il a procédé de façon différente et à solutionné la problématique.",5
282198,07-NOV-11,05-NOV-11,Hector,,en,65.92.152.152,camelia.matei@sympatico.ca,13877734,000000121050582,5,4,,5
282199,07-NOV-11,06-NOV-11,Zohra,,fr,67.70.76.185,ferpier9@sympatico.ca,13887318,000000121057311,4,4,J'ai bien aime les heures du deepannage,4
282200,07-NOV-11,02-NOV-11,Srinivasan,,en,50.101.35.185,pandjgower@sympatico.ca,13846294,000000120974588,5,5,,5
282201,07-NOV-11,05-NOV-11,Megan,,en,69.158.99.112,vhovey@sympatico.ca,13884848,000000121051205,5,5,Not a thing. Megan do a very good job.,5
282202,07-NOV-11,05-NOV-11,Alonia,,en,174.93.115.99,jolymac@bell.net,13880492,000000121054422,5,5,,5
282203,07-NOV-11,06-NOV-11,Sandra,,en,70.27.70.86,ziemian@sympatico.ca,13891846,000000121067318,5,4,"The phone experience was good but the web site  could be better - user name, user id, password - which one, etc ?????",5
282204,07-NOV-11,06-NOV-11,Asir raja,,en,209.151.139.188,skyg@bell.net,13891044,000000121057407,5,5,get your web site working- its been down for a week.- very bad,4
282205,07-NOV-11,17-JUN-11,Trevor,,en,70.30.68.35,gallo_nero@bell.net,12339511,000000117869805,5,5,everything was excellent.....your customer service guy was a big help. ,5
282206,07-NOV-11,06-NOV-11,Aroua,,fr,70.48.122.121,a.lag@sympatico.ca,13885362,000000121062418,5,5,"Aroua  a su tout de suite où aller pour résoudre mon problème et elle l'a résolu en s'exprimant en un très bon français elle a été très polie et patiente  5 étoiles pour Aroua 
Merci Aurore",5
282207,07-NOV-11,31-OCT-11,Kanni,,en,76.68.142.41,harliz@sympatico.ca,13823468,000000120916269,4,4,"more download speed, it is just hopeless. How long do we have to wait to get our area upgraded",3
282208,07-NOV-11,06-NOV-11,Mahesh,,en,70.48.24.244,jjfournier@sympatico.ca,13888298,000000121066891,2,2,"Have people who are easier to understand, and more capable to resolve technical problems, without having to phone back until we find one who can. It would help as well if they knew your system was having trouble when we report a problem.",
282209,07-NOV-11,06-NOV-11,Vijayashanti,,en,206.172.0.205,janicelclark@sympatico.ca,13888096,000000121062671,5,5,nothing,4
282210,07-NOV-11,03-NOV-11,Adam,,en,69.157.60.81,foxy.co@sympatico.ca,13854440,000000121001146,5,5,As far as I am concerned not a thing.He was clear when speaking as well as very helpful and polite.To bad there were not more Adams there.,4
282211,07-NOV-11,12-SEP-11,Hanen,,fr,184.151.127.180,samba25@sympatico.ca,13230578,000000119813683,5,5,Rien pour l'instant,4
282212,07-NOV-11,04-NOV-11,Budala,,en,76.68.51.86,kever@sympatico.ca,13870018,000000121019525,5,5,n/a,5
282213,07-NOV-11,06-NOV-11,Habib,,fr,70.51.147.182,ritalemelin@bell.net,13890550,000000121066205,5,4,,5
282214,07-NOV-11,06-NOV-11,Tarek,,fr,174.92.163.113,denis-nicole@sympatico.ca,13886848,000000121062045,5,5,"J'aimeais que vous remercier ce technicien très compétent et gentil et surtout la rapidité a résoudre mon problème et surtout les explications étaient claires et la marche à suivre  
",4
282215,07-NOV-11,06-NOV-11,Ricardo,,en,65.92.67.104,norman.cloutier@sympatico.ca,13889918,000000121066667,1,2,I could not understand him and he was not understanding my problem.,5
282216,07-NOV-11,06-NOV-11,Karen,,en,184.146.135.89,murdemp@sympatico.ca,13889802,000000121060847,5,5,,5
282217,07-NOV-11,06-NOV-11,Slim,,fr,174.88.253.94,l.marchessault@sympatico.ca,13888750,000000121067045,4,4,,5
282218,07-NOV-11,06-NOV-11,Chekib,,fr,70.55.114.121,linda-rejean@bell.net,13888906,000000121067556,4,3,"Mettre le service sur fibre optique, plus que tanné de perdre ma connection au heure
",2
282219,07-NOV-11,05-NOV-11,Nesrine,,fr,65.93.3.32,lirob@sympatico.ca,13881292,000000121042888,5,4,,5
280713,08-NOV-11,07-NOV-11,Greg,,en,70.54.19.91,ajgodinho@sympatico.ca,13892414,000000121078259,3,3,"To Bell Customer Service VP:

There is a lot that Bell can do to improve on their service. I've been a Bell customer for over a decade (I think) and during the past few months I've had numerous problems with my phone line and internet service. 

I've called Bell several times for the same issue and I keep having to deal with it over and over again. 

Yesterday, I was on hold for just over an hour to speak to a representative to have my High Speed Fire 12 internet working. This is absolutely unacceptable and I'm this close to switching my phone and internet services.

After speaking with Greg (Bell Representative) yesterday, he said that he will have a Bell technician come by on Thursday with a new modem. This is seriously going to be the last chance I give Bell.

I've been too patient and loyal to Bell and all I get is the same problems to deal with month after month. I'm frustrated and have very little patience left to waste my precious time talking to another Bell Representative and being put on hold for so long.

It just goes to show the level of service you guys provide and how much you care about your long time customers.

Seriously, I receive great offers every month from your competitors with better prices and probably better service and like I said earlier, I'm this close to switching...I think it's just a matter of time now.

Hope this doesn't fall to deaf ears because if you continue this way, you will end up losing customers. I'm a blogger and very often share my experiences, both positive and negative, with others.

I'm giving Bell one last chance and I'll take it from there.

Sincerely,

Anthony Godinho",1
280714,08-NOV-11,07-NOV-11,Chenrup,,en,70.54.90.24,jean.farrell@sympatico.ca,13897398,000000121096652,5,5,,4
280715,08-NOV-11,07-NOV-11,Kevin,,en,69.156.44.69,carrick1@sympatico.ca,13893912,000000121078627,5,5,Nothing that I can think of.  Kevin handled my inquiry professionally and quickly.,5
280716,08-NOV-11,07-NOV-11,Sinu,,en,142.240.200.10,monica.hazel@sympatico.ca,13900370,000000121095486,4,4,,4
280717,08-NOV-11,07-NOV-11,Mauricio,,en,70.26.56.240,paolasabatini@sympatico.ca,13900984,000000121097079,5,5,patience,5
280718,08-NOV-11,07-NOV-11,Afef,,fr,70.24.197.75,gerry.allport@sympatico.ca,13896199,000000121082490,4,4,Tout a été bien fait!,5
280719,08-NOV-11,04-NOV-11,Vijayashanti,,en,64.231.162.135,harbac@sympatico.ca,13868188,000000121019938,2,1,commmunication and follow thru,1
280720,08-NOV-11,07-NOV-11,Elsy,,en,74.12.145.157,phillip.ingersoll@sympatico.ca,13901320,000000121080838,5,5,Get more tech help like Elsy,5
280721,08-NOV-11,03-NOV-11,Frank,,en,70.55.31.172,miller-doucet@bell.net,13858918,000000121015797,1,1,Hire staff that speaks and comprehends the English language!,2
280722,08-NOV-11,07-NOV-11,Luis,,en,70.54.21.178,dchappell@sympatico.ca,13894796,000000121077224,5,5,,5
280723,08-NOV-11,07-NOV-11,Prem,,en,70.27.96.116,trudysmit@sympatico.ca,13903876,000000121070869,5,4,the gentleman was very patient as I am a 80 year old with limited computer skills,4
280724,08-NOV-11,07-NOV-11,Oscar Ernesto,,en,64.231.83.189,leslie.russell@sympatico.ca,13898832,000000121082715,5,5,nothing,5
280725,08-NOV-11,07-NOV-11,Christine,,en,74.198.9.130,kelly.cowey@sympatico.ca,13898328,000000121092746,2,1,I waited on hold for 47 mins to be told that there was a system wide problem stemming out if Orangeville. I work from home on my computer using the Internet and found that this was a huge inconvenience. ,1
280726,08-NOV-11,07-NOV-11,Danny,,en,70.49.107.116,hughandmary@bell.net,13896854,000000121070143,5,5,No-thing!,5
280727,08-NOV-11,07-NOV-11,Colleen,,en,69.157.47.180,majad@sympatico.ca,13899414,000000121084048,5,4,,4
280728,08-NOV-11,03-NOV-11,Gregory,,en,174.93.49.53,gary.stuckless@sympatico.ca,13854704,000000121015896,5,5,,3
280729,08-NOV-11,03-NOV-11,Ritwik,,en,65.92.45.22,kg.robinson@sympatico.ca,13857180,000000120996644,4,3,Nothing but later problem discovered a faulty modem which was later replaced,5
280730,08-NOV-11,07-NOV-11,Jason,,en,69.156.92.171,aduquet@sympatico.ca,13892348,000000121095674,4,4,faster reply,5
280731,08-NOV-11,07-NOV-11,Med Amine,,fr,174.89.79.66,paul-emileb@sympatico.ca,13901076,000000121072676,4,5,,4
280732,08-NOV-11,07-NOV-11,Jacques,,en,70.29.13.164,janicebtaylor@bell.net,13897246,000000121069009,2,3,"We are trying to log onto our account and your site is not working. We originally submitted to retrieve our password and when it did not arrive, we called support. She couldn't get it to work either. We now have our password but your site still won't let us on and is citing technical difficulties at your end. ",2
280733,08-NOV-11,07-NOV-11,Abbey,,en,67.68.19.225,sjl.cal@sympatico.ca,13902926,000000121093166,4,3,connection speed to slow for what i am paying,3
280734,08-NOV-11,07-NOV-11,Travis,,en,69.157.63.39,darjohn2@bell.net,13894676,000000121078073,5,5,,5
280735,08-NOV-11,06-NOV-11,Edwin,,en,70.53.58.96,jd.bondy@sympatico.ca,13888158,000000121061808,5,5,Nothing: Well done Edwin did a great job,5
280736,08-NOV-11,06-NOV-11,Samuel,,en,70.30.81.217,wardstavert@sympatico.ca,13891662,000000121063512,5,5,,5
280737,08-NOV-11,07-NOV-11,Mohamed Sabry,,fr,174.92.168.158,thestonge@bell.net,13903666,000000121082131,5,5,L'installateur à domicile n'était pas familier avec la plate-forme MACINTOSH.  Une meilleure connaissance aurait épargné beaucoup de temps (au moins une heure) à Bell.,4
280738,08-NOV-11,14-OCT-11,Mohammed,,en,70.51.49.4,mkouri@sympatico.ca,13624776,000000120554374,1,1,understand my problem and fix it,1
280739,08-NOV-11,07-NOV-11,Ron,,en,99.229.73.237,wookieoh@sympatico.ca,13904392,000000121081158,5,5,,5
280740,08-NOV-11,03-NOV-11,Sunhith,,en,64.231.116.78,bedingfield@sympatico.ca,13851614,000000121006468,4,4,,4
280741,08-NOV-11,07-NOV-11,Ricardo,,en,69.158.5.101,grchilds@sympatico.ca,13896456,000000121095214,1,1,"Better trouble shooting. We were sent just a power cord that we now find out was not the issue, the technician that came to our home was very helpful, and resolved the issue promptly. We have been without internet services for over a week not impressed!",3
280742,08-NOV-11,07-NOV-11,Mustapha,,fr,67.68.149.36,gentlemanlove@bell.net,13896158,000000121074593,4,5,,5
280743,08-NOV-11,07-NOV-11,Ahmed Khalil,,en,184.148.175.126,martindiguy@sympatico.ca,13899724,000000121072483,4,4,,4
280744,08-NOV-11,07-NOV-11,Umesh,,en,70.29.23.132,frankmichaelcarmen@sympatico.ca,13895904,000000121077682,5,5,I was very upset that I was on HOLD for 1 HOUR !!!!!!!!!!!! I've never ever been on hold with bell internet for 1 HOUR... I can understand maybe 15-20mins BUT  1 HOUR totally ridiculous!! If it happens again I will certainly switch internet services !!!,3
280745,08-NOV-11,04-NOV-11,Sayeeduddin,,en,70.51.108.27,andder@bell.net,13864176,000000121033982,1,1,Had a better trained technician to help with a resolution to my inability to link to the network.,2
280746,08-NOV-11,07-NOV-11,Marc,,en,76.68.115.5,karlhartung@sympatico.ca,13898248,000000121096441,5,5,nothing,5
280747,08-NOV-11,02-NOV-11,Naveed,,en,70.50.208.247,bond.beverly@sympatico.ca,13838258,000000120980307,2,3,More polite and listen better.,3
281225,05-NOV-11,01-NOV-11,Katherine,,en,65.92.78.89,g.jain@sympatico.ca,13831958,000000120950471,5,5,"Improve the systems your reps have to use, I am a Bell CSR as well and for my rep Cat, her time & mine were wasted because Simple was down...again!",5
281226,05-NOV-11,04-NOV-11,Samia,,fr,64.229.102.84,pierreletarte@sympatico.ca,13873202,000000121032278,2,2,,1
281227,06-NOV-11,05-NOV-11,Mohan,,en,64.231.212.72,honeyrick@bell.net,13879846,000000121051189,2,2,"You need to have reps that can speak better english,I spent over 1 hour on the phone trying to get my modem to work
Then they said they would call back and never did.Granted they did finally get the modem going but it wasn't until the morning that I finally got it going on my own.It's frustrating enough when everything you try does't work even more so when you can't understand what their saying.They need to remember that not every one is computer savy.",4
281228,06-NOV-11,05-NOV-11,Duncan,,en,70.26.49.108,peter.wrage@sympatico.ca,13882908,000000121043375,4,4,,4
281229,06-NOV-11,05-NOV-11,Sana,,fr,174.92.226.165,dumasg@sympatico.ca,13878746,000000121050906,5,5,Je suis comblé,5
281230,06-NOV-11,05-NOV-11,Nabil,,fr,65.94.8.62,babin.dionne@sympatico.ca,13877206,000000121052178,1,1,,2
281231,06-NOV-11,05-NOV-11,Marco,,en,76.65.184.16,mrichter@sympatico.ca,13882400,000000121055597,4,4,I'm very satisfied with bells service ,5
281232,06-NOV-11,05-NOV-11,Mitchell,,en,64.231.132.188,elizabethcamposano15@sympatico.ca,13878888,000000121045203,5,5,,5
281233,06-NOV-11,05-NOV-11,Eric,,en,74.12.1.180,donthepikeman@sympatico.ca,13878660,000000121052919,5,5,,5
281234,06-NOV-11,23-OCT-11,Estephania,,en,70.49.12.100,randy.dustin@sympatico.ca,13733828,000000120751634,5,4,,4
281235,06-NOV-11,05-NOV-11,Emmanuelle,,fr,76.65.102.32,soheroux@sympatico.ca,13884132,000000121049670,5,5,,4
281236,06-NOV-11,02-NOV-11,Naveed,,en,70.24.110.192,evelyn.redden@sympatico.ca,13840610,000000120987396,2,1,fixed my problem,4
281237,06-NOV-11,04-NOV-11,Aroua,,fr,174.93.219.246,jaq.tremblay@sympatico.ca,13868918,000000121018150,3,1,Aroua transfered me to a technician who promised a Bell technician on site that afternoon to check at my house. NOBODY came and I completely lost phone service at around 15h00. I called Bell and they promised a technician for the next day. The issue was a cross-connection (twice in two years). LOST INTERNET AND PHONE FOR SEVERAL DAYS. NOT HAPPY AT ALL.,1
281238,06-NOV-11,05-NOV-11,Sofiene,,fr,70.26.29.71,gghislaine002@sympatico.ca,13879376,000000121052218,5,3,Je ne peux pas réussir à enlever Windows Security Centre qui ce matin ouvre une fenêtre en s'identifiant à Bell Security,5
281239,06-NOV-11,05-NOV-11,Med Karim,,fr,70.49.64.51,gillesfortin-arch@bell.net,13879408,000000121048906,5,4,rien,5
281240,06-NOV-11,05-NOV-11,David,,en,70.26.96.205,macidm@sympatico.ca,13881574,000000121043385,,5,,5
281241,06-NOV-11,05-NOV-11,Manel,,fr,70.24.199.69,marielambert@sympatico.ca,13881746,000000121048894,5,5,"Au final, j'ai été très bien servi.  Le seul problème, c'est qu'il a fallu que je parle à 2 personnes avant d'avoir une réponse et un dépannage adéquat. C'est la deuxième personne à qui j'ai parlé qui a fait le bon diagnostic et qui a compris à 100% le problème que j'avais.  D'ailleurs, si ce n'avait pas été de cette dernière personne, je changeais pour Vidéotron.  Note : mes réponses au sondage sont vraies uniquement pour le dernier dépannage.",5
281242,06-NOV-11,05-NOV-11,Mohammed,,en,74.14.88.132,len-squiggy@sympatico.ca,13881190,000000121043457,4,5,it id domrtimr hard to understand when there is a heavy accent.otherwise the agent was knowledgeable and courtious.,3
281243,06-NOV-11,05-NOV-11,Anah,,en,76.70.83.69,annick07@sympatico.ca,13877010,000000121044958,5,4,All was fine ...,5
281244,06-NOV-11,05-NOV-11,Felix,,en,174.94.1.252,garthsmusic@sympatico.ca,13879304,000000121050921,5,5,,4
281245,06-NOV-11,05-NOV-11,Wafa,,fr,69.156.205.169,louise.bail@sympatico.ca,13881392,000000121050655,2,2,Répondre positivement à ma question qui était de me donner une adresse Internet où je pourrais faire appel à vos services concernant un problème de téléphonie. Il s'est avéré à deux reprises que ma ligne téléphonique est tombé en panne. Je n'ai pas de cellulaire. Je demeure éloignée d'un téléphone public. Par contre ma ligne Internet fonctionnait.,2
281246,06-NOV-11,05-NOV-11,Ali,,en,174.93.168.193,irene_k@sympatico.ca,13879958,000000121048065,5,5,"telling why my anti-virus and the active were off in the first place,
its the second time in the last 3 mondth?
",5
281247,06-NOV-11,05-NOV-11,Brahim,,fr,67.68.69.178,dufour.manon@sympatico.ca,13878744,000000121052979,5,5,rien,5
281248,06-NOV-11,04-NOV-11,Emmanuelle,,en,70.29.74.215,hsklarz@sympatico.ca,13868426,000000121018232,5,5,,4
281249,06-NOV-11,04-NOV-11,Will,,en,216.221.71.162,les.pierce@sympatico.ca,13870508,000000121025343,5,5,"Will was extremely helpful and polite and knowledgable about the turbohub. While trying to sort out my problem, he was nice enough to put me on hold briefly while calling another department for answers,  instead of just transferring me to that person in case they couldn't help me. I had previously been transferred 7 times to people who could not help me, before getting him. Perhaps you do a better job of training your other staff to do a better job, some of them didn't know what a turbohub was! ",3
281250,06-NOV-11,05-NOV-11,Shinoj,,en,76.65.7.228,akanthos_@sympatico.ca,13876750,000000121051017,4,5,"The storefront customer service rep could have been less dismissive and more courteous.  

Shinoj was extremely courteous and helpful and he fixed the problem, which rates high in my book.",5
281251,06-NOV-11,04-NOV-11,Karishma,,en,67.71.147.39,gd.knowles@sympatico.ca,13867734,000000121022805,3,2,"Followed up on the problem ticket.
Problem still exists and you only gave me a long distant number to call to resolve the problem! Why do I have to pay you to fix your problem?",2
281252,06-NOV-11,03-NOV-11,Paul,,en,76.70.119.29,hall.passrailserv@sympatico.ca,13855322,000000121005498,5,5,,5
281253,06-NOV-11,03-NOV-11,Eka,,en,76.70.119.29,hall.passrailserv@sympatico.ca,13855324,000000121005579,5,5,,5
281254,06-NOV-11,04-NOV-11,Daniel,,en,70.54.154.191,klara.joo@sympatico.ca,13870128,000000121023715,5,5,To solve the problem the first time a called about it.I had NO mail service for 3 days.,5
281255,06-NOV-11,04-NOV-11,Baltharaj,,en,24.36.188.152,craig.munslow@sympatico.ca,13865995,000000121038253,,,get my name correct its craig not sharon hence email craig.munslow,
281256,05-NOV-11,04-NOV-11,Michael,,en,76.67.113.43,m.wardman@sympatico.ca,13871016,000000121035469,1,1,Stop calling me twice a day!,1
281257,05-NOV-11,04-NOV-11,Roy,,en,76.67.92.116,don.mckenzie020@sympatico.ca,13866794,000000121022843,5,5,Reduce the monthly charges for the phone.What happend to 19.95 /month?,5
281258,05-NOV-11,04-NOV-11,Reshma,,en,70.24.214.93,campbell_12@sympatico.ca,13865386,000000121017280,5,4,,4
281259,05-NOV-11,04-NOV-11,Divya,,en,174.92.85.226,neptune1950@bell.net,13872530,000000121017471,5,5,"no waiting this time fantastic!!!
thankyou.",5
281260,05-NOV-11,04-NOV-11,Murali,,en,174.92.67.173,cimelan@sympatico.ca,13865780,000000121017335,5,5,,5
281714,05-NOV-11,04-NOV-11,Claudia,,en,174.88.207.100,josephamodeo@bell.net,13869598,000000121036282,3,5,Slowed down a bit instead of rushing through the resolution,5
281715,05-NOV-11,03-NOV-11,Malek,,fr,69.159.130.102,madevin@sympatico.ca,13858128,000000121010879,2,2,J'ai été plus de 45 minutes au téléphone et mon me mettait continuellement en attente. Jamais on a été en mesure de m'informer de la cause de la panne. ,1
281716,05-NOV-11,01-NOV-11,Luis,,en,76.70.74.104,johnya.tess@sympatico.ca,13832942,000000120953421,4,4,Remeber that all people are not commputer savay!,4
281717,05-NOV-11,04-NOV-11,Abdul,,en,64.229.236.10,rmart535@bell.net,13873846,000000121019478,4,4,This was NOT the 1st time I had this problem and was one of the reasons I left Bell for Rogers a few years ago.I may have to go back to Rogers if it persists.,3
281718,05-NOV-11,04-NOV-11,Nayeem,,en,184.144.21.252,gurban@sympatico.ca,13868110,000000121020230,1,1,can not connect to mail it is in french talk to teck screen is not right to large,2
281719,05-NOV-11,04-NOV-11,Seshadri,,en,184.144.111.21,jan24@sympatico.ca,13868884,000000121020583,5,5,,5
281720,05-NOV-11,04-NOV-11,Glenn,,en,76.64.9.208,dkmisty@sympatico.ca,13866706,000000121035758,5,4,"The repeated ""All our lines are busy, your call isimportant to us, please stay on the line."" Something to that effect. I do understand your companies reasoning behind this however it can get rather annoying. Sorry, you asked for the input. Smiles!",4
281721,05-NOV-11,04-NOV-11,Julie Anne,,fr,174.92.180.246,vallee.gilles@sympatico.ca,13875738,000000121027556,5,5,,5
281722,05-NOV-11,04-NOV-11,Ricardo,,en,174.92.60.65,nracanelli@sympatico.ca,13872688,000000121034686,4,4,,4
281723,05-NOV-11,04-NOV-11,Pau,,en,70.31.17.36,anderson_27@sympatico.ca,13864180,000000121038687,3,3,not made me pay for a bell error and have to wait a month to get it back,2
281724,05-NOV-11,04-NOV-11,Karingula,,en,65.95.25.158,raetired@sympatico.ca,13873482,000000121026261,3,3,"I requested a supervisor for the second call - again because of a language barrier problem.  Karingula was also given remote access (this time to my laptop) to make it functional. He was able to correct the problem but also stated that their was a server problem and everything should have been straigthened out now.  I indicated to him that I had a problem with Bernard.  He put Bernard on the telephone again.  But again I had a language problem trying to understand him!!!!! I told Bernard this and politely but firmly ended the conversation!!!.  If I keep having problems with the service technicians due to language dialect, I may have no other choice but to try another service provider.  I have been with Bell from Day one for internet service - but since your firm has switched to other countries - it is getting harder if not impossible to relate to the technicians!!  Some have be okey - but a majority have a language barrier because of dialect.  I would not recommend your technical service because of this issue!!!!",3
281725,05-NOV-11,04-NOV-11,Natalia,,en,70.29.129.83,jchastings@sympatico.ca,13868992,000000121022022,5,5,"In light of the figures published yesterday Bell should be employing legal Canadian residents to service Canadian customers.
A response explaining why not would be appreciated. John C. Hastings",5
281726,05-NOV-11,04-NOV-11,Murali,,en,67.71.10.124,wayne.storring@sympatico.ca,13875956,000000121017180,5,5,Nothing,5
281727,05-NOV-11,03-NOV-11,Erick,,en,76.69.23.209,lanctot@sympatico.ca,13857442,000000121010326,4,,,4
281728,05-NOV-11,30-OCT-11,Juan,,en,67.68.13.70,earcher2@bell.net,13814682,000000120907179,5,5,,5
281729,05-NOV-11,04-NOV-11,Med Ali,,fr,65.94.80.144,lilianeclement@sympatico.ca,13870570,000000121022042,5,5,rien de plus faclile lorsque lorsque l'expert prend ton ordinateur en main,5
281730,05-NOV-11,04-NOV-11,Sandra,,en,74.14.0.151,feldlevi@sympatico.ca,13867408,000000121025222,1,1,"we pay good money for this service.  when the service is down (rep told us it had been down for a couple of days), credit to the account should be offerred immediately.  also your rep should be better informed of the outage and possible re-start - she had no clue.",1
281731,05-NOV-11,03-NOV-11,Victor Gabriel,,en,50.101.146.38,larryed@sympatico.ca,13857468,000000121003891,5,5,I can not think of anything that could have been better. This session was flawless.,5
281732,05-NOV-11,03-NOV-11,Travis,,fr,76.69.174.92,ineuville@sympatico.ca,13855732,000000120997364,3,4,"Je trouve que parfois l'accent étranger de certains conseillers est difficile à comprendre, il y aurait peut-être place à l'amélioration.

Merci",4
281733,05-NOV-11,04-NOV-11,William,,en,70.26.56.145,glenda.milrod@sympatico.ca,13867982,000000121037911,3,4,My concern was with billing increases without notice.  The customer care person had no authority to make any changes and so was transferred to customer loyalty office to deal with my concern. ,3
281734,05-NOV-11,04-NOV-11,Med Wassim,,fr,174.93.247.177,aubins@sympatico.ca,13864488,000000121035482,3,3,un peu plus de connaissances et de rapidité.,3
281735,05-NOV-11,04-NOV-11,Christine,,en,50.101.140.13,brian292@sympatico.ca,13865186,000000121032155,1,1,"who would have EVER dreamed that the service that I paid for was not to be had.  I had to hire a technician to come to my home..because my computor had gotten soooooooooooooooooooo slow that I thought maybe I had a VIRUS.  On the arrival of the tech person...I was told THERE WAS NOTHING WRONG WITH MY COMPUTOR...the problem was the download was only 0.13 mgps and the upload to my system was the same 0.13.  I was told by him that the douload should be 1.5 to 3.0mbps and the upload .053.  He said to call Bell and to give them this information and to tell them that I had a noisy line...THIS PROBLEM WAS TOTALLY YOURS..... and NOW I HAVE A BILL from a person brought to my house because I thought the problem was a VIRUS only to be told that YOU WERE THE PROBLEM not me, and I was told by Christine that NOTHING could be done about the bill incurred by me for bringing in someone to look at the problem I was having.  AGAIN if you would have provided the service IM PAYING FOR I would NOT BE STUCK WITH A BILL. This has really made me think twice if Im with the right Internet provider...maybe a change is as good as a rest...Barbara Parker",1
281736,05-NOV-11,04-NOV-11,Zaccheus,,en,184.146.137.192,ethomas1@sympatico.ca,13867258,000000121022514,5,5,,5
281737,05-NOV-11,04-NOV-11,Christopher,,en,70.26.0.87,henkelman@bell.net,13868284,000000121025620,3,3,"Just a partial fix , problem re-occured as soon as client tried to use mail system himself.",3
281738,05-NOV-11,04-NOV-11,Melvin,,en,70.30.48.224,betty.jackson@sympatico.ca,13864826,000000121017683,3,4,offered me a package price in-line with that of your competitors,2
281739,05-NOV-11,04-NOV-11,Nedra,,en,70.27.141.62,alain.guindon@sympatico.ca,13863996,000000121032518,3,2,Be honest the first time with your services and hidden fees. ,1
281740,05-NOV-11,03-NOV-11,Hedi,,fr,65.92.38.127,guy.genereux@sympatico.ca,13855236,000000120999789,5,5,,5
281741,05-NOV-11,28-OCT-11,Ahmed,,fr,70.48.18.202,sdugal01@bell.net,13801778,000000120886527,4,4,,4
282220,07-NOV-11,03-NOV-11,Lobna,,fr,174.88.247.23,lpbouthillier@bell.net,13857924,000000121007204,3,4,Il est vraiment difficile de vous rejoindre par téléphone. Je suis passé a deux doigts de tout annuler mes services chez vous.  j'ai rejoin un agent en Inde par votre service internet. Vraiment pas ce a quoi je m'attend d'un service clientèle.,
282221,07-NOV-11,06-NOV-11,Kranthi,,en,74.12.138.144,dromeo_1@sympatico.ca,13887042,000000121067089,5,5,,5
282222,07-NOV-11,04-NOV-11,Sulochana,,en,174.91.64.219,lhewson@sympatico.ca,13870548,000000121033785,1,2,have techs that know what they are doing - have supervisors return calls when they say they will - not frustrate clients for 63 hours before they restore an old version of email (not satisfied AT ALL)one supervisor that was calling back by midnight on Thursday still has not called. Tech that was calling back on Sunday noon did not call back. this outage cost me business and money NOT SATISFIED OR HAPPY ... LOOKING INTO OTHER OPTIONS,1
282223,07-NOV-11,04-NOV-11,Wassim,,fr,65.94.70.82,b.allard@sympatico.ca,13864542,000000121033041,4,4,Rien. Le préposé n'a épargné aucun effort por tenter de régler mon problème de connexion  Internet après le chargement d'iCloud sur mon iPad (qui avait été réinitialisé sans mon autorisation par un agent d'Apple...),5
282224,07-NOV-11,06-NOV-11,Nischal,,en,184.144.63.153,frogger_55@sympatico.ca,13887426,000000121067386,,1,well I am still waiting for something to be done???       I was to get a call back and have not had it as yet?? and I am still having problems,3
282225,07-NOV-11,06-NOV-11,Lor,,en,174.89.48.57,aaverbukh@sympatico.ca,13885402,000000121058279,5,5,,5
282226,08-NOV-11,07-NOV-11,Houcem,,fr,67.68.189.14,robert.par@sympatico.ca,13902068,000000121092631,5,5,,5
282227,08-NOV-11,08-NOV-11,Helenpearl,,en,174.91.117.199,battwoman@sympatico.ca,13893188,000000121097356,1,1,speak  english clearly and if you dont know the problem get someone else to help,1
282228,08-NOV-11,07-NOV-11,Vijayashanti,,en,70.29.240.157,cockburn1@bell.net,13894318,000000121068471,5,5,telephone reception was poor. the level of audio reception was very low.,4
282229,08-NOV-11,07-NOV-11,Justine,,en,65.95.23.244,johnfred@bell.net,13897894,000000121086103,5,4,speak louder or turn up the volume,5
282230,08-NOV-11,07-NOV-11,Andy,,en,64.231.154.239,smcnish@sympatico.ca,13902964,000000121078058,3,3,"Why confine me to one? Your CSR was fine; it's your service that's not. I waited for 50+ minutes only to hear that there's a service outage in T.O. Find a way to interrupt the cheesy music and even cheesier assurances that my call is important to you to tell me to hang up and get on with life - that your techs know there's a problem, and they're on it. (I had a Rogers account as backup for when this happens - I let it go last week as a cost-cutting measure. I probably let go the wrong provider.)",1
282231,08-NOV-11,07-NOV-11,Souhaib,,fr,65.94.68.53,roger-page@sympatico.ca,13902160,000000121074917,5,5,,5
282232,08-NOV-11,07-NOV-11,Jeremy,,en,74.14.94.228,loonlanding@bell.net,13899050,000000121074695,1,1,Improve your billing system,2
282233,08-NOV-11,07-NOV-11,Asma,,fr,216.198.139.84,steeve.cote5@sympatico.ca,13903158,000000121068909,3,4,Arriver plus tot le matin.,3
282234,08-NOV-11,07-NOV-11,Cesar,,en,206.47.78.150,kimmer.1@sympatico.ca,13898426,000000121069207,1,1,Bell could have fixed the problem the first time we called and not say they are going to repair it 4 days later. I would not be surprised to see it not done tomorrow. We have had nothing but trouble dealing with Bell these last few months. ,1
282235,08-NOV-11,07-NOV-11,Mariama,,fr,184.145.218.234,michel.simard@sympatico.ca,13900088,000000121069519,4,4,,5
282236,08-NOV-11,07-NOV-11,Chelsey,,fr,76.64.145.218,freo.luc@sympatico.ca,13895952,000000121093801,5,5,,5
282237,08-NOV-11,07-NOV-11,Imen,,fr,65.93.137.41,leblanc_33@sympatico.ca,13898774,000000121083065,3,2,Appliquer le credit pour la prochaine facture SANS que j'ai a retelephoner dans une semaine!  Je suis tanner d'accumuler des experience deplaisantes... je pense grandement a changer de compagnie pour TOUS mes services.,2
282238,08-NOV-11,07-NOV-11,Asir raja,,en,70.53.5.10,dave.goleski@sympatico.ca,13894702,000000121070669,5,5,,5
282239,08-NOV-11,07-NOV-11,Mohamed,,fr,206.47.201.180,simon.kouz@sympatico.ca,13902890,000000121095817,2,1,Regler le probleme,1
282240,08-NOV-11,07-NOV-11,Alexander,,en,64.231.0.149,janterree@sympatico.ca,13897256,000000121084291,5,5,quicker phone response,5
282241,08-NOV-11,07-NOV-11,Kelly,,en,174.92.137.62,tkmginc@sympatico.ca,13903748,000000121081589,5,5,,5
282242,08-NOV-11,07-NOV-11,Anne,,en,184.148.184.65,cschnobb@sympatico.ca,13894448,000000121068849,5,5,no,5
282243,08-NOV-11,07-NOV-11,Chuck,,en,70.26.122.215,peggy8@sympatico.ca,13901168,000000121082634,4,3,,5
282244,08-NOV-11,07-NOV-11,Elijah,,en,74.15.67.30,aebwa.johnston@sympatico.ca,13892358,000000121095666,2,3,waiting time for call to be answered was very long ???? I think almost 1 hour,3
282245,08-NOV-11,07-NOV-11,Jose,,en,184.145.102.201,larmat@sympatico.ca,13898670,000000121074286,5,5,Nothing,4
282246,08-NOV-11,07-NOV-11,Sarah,,en,174.88.134.77,brbeck@sympatico.ca,13893582,000000121085146,1,1,check if there was a problem in my area before wasting 40 minutes of my time resetting my modum and computer etc.  When the tech passed me on to the second level tech it was immeditately discovered it was an area problem!,1
282247,08-NOV-11,07-NOV-11,Oscar Ernesto,,en,64.231.94.86,maryann.miller@sympatico.ca,13899778,000000121072524,4,4,,5
282248,08-NOV-11,07-NOV-11,Budala,,en,65.93.85.201,margaret.kent@sympatico.ca,13899548,000000121082288,5,4,,5
282249,08-NOV-11,08-NOV-11,Luis,,en,99.231.114.11,geraldfleurent@sympatico.ca,13896187,000000121097165,5,5,,5
282250,08-NOV-11,07-NOV-11,Carole,,en,69.157.65.172,LADOUCEUR_63@sympatico.ca,13892050,000000121080251,5,,see when i get component ,3
282251,08-NOV-11,07-NOV-11,Mustapha,,fr,67.68.101.137,cdcour@sympatico.ca,13893984,000000121077343,4,5,,5
282252,08-NOV-11,07-NOV-11,Marc,,fr,174.88.118.227,denise220@sympatico.ca,13894882,000000121070589,5,5,,4
282253,08-NOV-11,07-NOV-11,Soumia,,fr,174.89.229.47,monic66@sympatico.ca,13900368,000000121083429,4,4,,4
282254,08-NOV-11,07-NOV-11,Tony,,en,216.198.139.38,randygarrett@bell.net,13901712,000000121082084,3,1,"Replace the bell modem
in a shorter time...not 5+ days as indicated.

I have called Cogeco to see if they can provide me with internet and phone service in a shorter period of time...like tomorrow.
",1
282255,08-NOV-11,04-NOV-11,Salvador,,en,68.200.195.42,patdaer@sympatico.ca,13872942,000000121028343,2,1,"The call was handled well, but there was no followup and no password was called to us , as stated by the rep.

So there is no access to the email",2
282256,08-NOV-11,04-NOV-11,Karen,,en,76.69.55.245,jackizatt@bell.net,13868782,000000121022916,4,5,,4
282257,08-NOV-11,07-NOV-11,Mohamed,,en,206.53.157.177,a.p.turcotte@sympatico.ca,13892192,000000121096065,5,5,"Nothing. The Technician was polite, helpful and had my issue esolved very quickly. ",5
280748,04-NOV-11,03-NOV-11,Jose,,en,70.52.230.74,walkerswindyridge@sympatico.ca,13863050,000000120994467,4,4,"Don't let the programming shut off any feature of the security services for any reason when they are being paid for.  Especially, when customers are told that it will run in the background and they don't have to do anything (like start scans).",3
280749,04-NOV-11,03-NOV-11,Kathy,,en,174.92.123.13,camarg@sympatico.ca,13852188,000000121003625,5,4,,4
280750,04-NOV-11,27-OCT-11,Etienne,,fr,76.71.199.246,dperron9@sympatico.ca,13780304,000000120838961,1,1,"Suite au problème mentionné, on m'a fait parvenir une mauvaise pièce pour résoudre ma difficulté. J'ai été obligé de vous recontacter. La personne qui m'a répondu, ne comprenait pas bien ce qui m'était arrivé. J'ai du insisté pour que l'on résiove rapidement ma situation. C'est seulement après cette insistance que l'on ma annoncé l'expédition d'un tou nouveau modem. J'ai attendu deux jours de plus. Ainsi, j'ai été 7 jours sans pouvoir utiliser la communication internet.",3
280751,04-NOV-11,03-NOV-11,Duncan,,en,216.208.194.60,grays_g_b@sympatico.ca,13855140,000000120994540,4,4,"My problems have ZERO to do with the front line customer service.
Upgrade MY LINES and get DSL in here.
You have ignored this request for my TEN YEARS HERE.
BELL excludes ME from the DIGITAL AGE.  And BELL does NOT care.
ALSO THE COST OF DIALUP HAS DOUBLED = THIS IS PATHETIC.
YOU SUKKKKKKK - customer satisfaction rating = RAGING ANGRY.  you care about that?  I doubt it.
out
.
out of the picture too - RIGHT??
Tell me i am wrong - go ahead.  You comments are expected to be hollow and meaningless - I wish that were not true.  This is what you have shown me repeatedly.  Dialup used to cost 15/month = now 30, for DINO TEK.
I usually tell your reps I HATE BELL - abusive corporation.  
Another survey - ALL YOU WANT IS ME TO PLACATE YOU - or is it other way around.
it isn't happening.
Also internet tracert to servers reveals my ping out the front door of my house can SPIKE LIKE CRAZY.

I wonder what you would like me to say other then this - you don't care - and pretending it's just ok - pass!!",1
280752,04-NOV-11,23-OCT-11,Gloria,,en,76.64.95.46,nikim@sympatico.ca,13733338,000000120746997,5,4,,4
280753,04-NOV-11,26-OCT-11,Alexandre-Hugo,,fr,67.68.184.45,Andr40@sympatico.ca,13762260,000000120818092,1,1,Nous sommes le 4 Novembre et je viens de pouvoir profiter du service. J'ai perdu une semaine que je dois payer. J'espère recevoir un dédomagement ,
280754,04-NOV-11,03-NOV-11,Sayeeduddin,,en,64.231.0.246,dennysden@sympatico.ca,13853364,000000120994289,3,3,if repairs were done right away it would have been better but fellow who fixed it was really the best,3
280755,04-NOV-11,03-NOV-11,Arbi,,fr,70.31.210.183,real.groulx@sympatico.ca,13860552,000000121010317,4,3,,4
280756,04-NOV-11,03-NOV-11,Visakan,,en,76.69.29.27,224@sympatico.ca,13850198,000000121013001,4,4,,5
280757,04-NOV-11,30-OCT-11,Afroze,,en,70.24.90.31,tomclancy@bell.net,13819224,000000120911189,5,4,"I have always found the support from Bell to my satisfaction,unfortunately due renovations internally at my residence, I was unable to provide info requested of me due to the upset for which i appolize for taking up the Tech's time.  Who was very helpful and patient to my problem. I recalleed today and my problem was resolved in the usual manner of courteous and friendly assistance with postive resuls , thank you again for consistant good service provieded by yor techs.",5
280758,04-NOV-11,04-NOV-11,,,en,64.231.190.174,,,,5,3,,3
280759,04-NOV-11,30-OCT-11,Hema,,en,74.15.29.86,mpwillson@sympatico.ca,13817386,000000120909018,3,3,"Give us better connection, stop charging so much. Same problem with service over and over. Looking into Rogers for tv, cable, phone and Internet.",1
280760,07-NOV-11,06-NOV-11,Mohamed,,fr,76.65.82.51,michel.dupuy@sympatico.ca,13889542,000000121064581,5,5,Absolument rien.,5
280761,07-NOV-11,03-NOV-11,Ruth,,en,76.66.165.7,bcdel@sympatico.ca,13851574,000000121013041,3,3,"Being a paying based customer it seems your Technical Staff and supervisor do not know how to respect customer privacy and options for customers point of views. I had called on this day its bec. my DSL service is down for any apparent reason someone had a dirty fingers resetting my B1 number and network password which resulted my DSL being not connected. It is not the first but how long can your service be standard to have respect for CUSTOMER appreciation of moral and efficient service. It is not also this day I had emailed you to this respective failures cocerning your poorly solicited Fiber broadband marketing scheme.  I am hoping this is my last email and customer reviews because next time I will quit all my services and look for DESERVING dsl Fiber 16 who can provide efficient and trouble free service.

If in the future anything that those dirty fingers wants to reset customer password at least give your clientle an email or must be informed if it is maintenance procedure or technically invading privacy.

I am sorry to this review but it the fact and assessment always with poor clientle basis performance.

 I hope you can improve for more being as Bell company which excel in their PHONE service but not in the internet service. Thank you..",3
280762,08-NOV-11,07-NOV-11,Jose,,en,174.93.87.249,boomer39@sympatico.ca,13893510,000000121070255,1,4,"I made 2 calls re this problem. First call was not satisfactory and the rep. did not complete the promised assistance.
Second call was handled promptly by a local rep in Toronto and the problem has now been resolved.",3
280763,08-NOV-11,06-NOV-11,Sana,,fr,67.68.196.221,marcel.bisson@bell.net,13889220,000000121065066,5,5,Je suis un néophite.Que veut on dire par mon navigateur?,5
280764,08-NOV-11,04-NOV-11,Antony,,en,76.71.93.164,gmarcello@sympatico.ca,13867996,000000121019350,3,3,"I first called on Friday & after going from on technician to another she decided to send me a new modum. On Monday I received the modum, installed it & it still was not working I had to call 3 times that day, but the person I spoke to on Monday night said that I did not have internet connected to my phone & to call in the morning & speak to the busines office. I did call the business office on Tuesday morning & the business office could not understand why they would of ever said that & he switched me to a technician called Jose, well he was very good, patient & it took him abot four hours but he fixed my computer, I really am very impressed with Jose's work & I feel his supervisor should know what a great employee he is.  Thanks a million Jose & if I ever have a problem I hope I get you. Thanks again, Giselle  ",5
280765,08-NOV-11,07-NOV-11,George,,en,69.157.125.169,murraygingrich@bell.net,13900540,000000121077474,1,1,"Was told a mgr would call within 1-2 hrs, this morning at the latest. No call. I was on the phone with George after being put on hold by someone else for 31 minutes. An utter waste of my time.",1
280766,08-NOV-11,07-NOV-11,Sourour,,fr,69.159.159.80,marjogauthier@sympatico.ca,13899652,000000121071520,4,4,diminuer temps d'attente,4
280767,04-NOV-11,03-NOV-11,Nabil,,fr,70.29.142.173,h.gamache@bell.net,13855262,000000121010749,5,5,,5
281261,05-NOV-11,04-NOV-11,Stephanie,,en,70.50.218.164,smidly@sympatico.ca,13874716,000000121023279,4,5,"Get rid of that stupid, useless voice print crap!!",4
281262,05-NOV-11,02-NOV-11,Heithem,,en,69.156.48.226,ghislaine.lefebvre@sympatico.ca,13841280,000000120988261,3,4,First of all sending the survey would have been nice. If I took the time to be serviced in  French it would be nice to be able to follow-up with the survey in French. ,
281263,05-NOV-11,04-NOV-11,Sylvie,,en,67.70.153.241,denlorslind@bell.net,13866498,000000121017644,5,5,just don't have your server down!,5
281264,05-NOV-11,04-NOV-11,Ashley,,en,184.147.43.53,sjohnston000@sympatico.ca,13874646,000000121024347,5,5,simplify  the steps to get to a real person,5
281265,06-NOV-11,05-NOV-11,Wynbert,,en,184.144.30.20,j.child@sympatico.ca,13880006,000000121053997,5,5,"Nothing, agent was exceptionally clear with instructions on internet fix. 
",5
281266,06-NOV-11,27-OCT-11,Lor,,en,70.26.105.118,rose.marsili@sympatico.ca,13787970,000000120842190,5,5,,4
281267,06-NOV-11,02-NOV-11,Zaid,,en,174.92.70.48,rick_43@sympatico.ca,13847288,000000120990114,1,4,have people talke english,2
281268,06-NOV-11,04-NOV-11,Ali,,en,70.54.106.175,aron8@sympatico.ca,13864418,000000121027573,5,2,,1
281269,06-NOV-11,05-NOV-11,Sumithra,,en,70.27.0.212,patriciaahunter@sympatico.ca,13882786,000000121041297,5,4,,4
281270,06-NOV-11,05-NOV-11,Raul,,en,184.144.43.18,matt.rumfeldt@sympatico.ca,13881918,000000121050932,5,5,Support was excellent.  My only concern is that we are paying too much for home internet services.,4
281271,07-NOV-11,06-NOV-11,Salvador,,en,70.51.123.104,l.fox@sympatico.ca,13888746,000000121063727,1,1,,1
281272,07-NOV-11,06-NOV-11,Makram,,fr,70.26.239.150,am.normand@sympatico.ca,13885600,000000121062918,4,4,"Merci, je peux vous dire que vous avez des technitiens très gentil et bien poli.",5
281273,07-NOV-11,06-NOV-11,Neha,,en,70.29.151.23,i.weiss@sympatico.ca,13887926,000000121057260,4,,,4
281274,07-NOV-11,03-NOV-11,Moemen Belleh,,fr,64.254.248.6,jean-francois.boucher@sympatico.ca,13856198,000000121012804,1,1,"On m'a transférrer à Bell fibre 7 le jeudi 03 novembre , depuis ce temps mon service DSL ne fonctionne . Je suis rendu à 5 appels et j'attend la livraison d'un modem . Je dois à chaque fois racconter mon histoire , probablement que je vais transférrer chez vidéotron , mais Bell ne s'en rendra même pas compte ....",1
281275,07-NOV-11,06-NOV-11,Arjuman,,en,24.235.152.234,estherwarren@sympatico.ca,13887242,000000121061488,5,5,It was lovely to keep hearing that you are sorry for our inconvenience.,5
281276,08-NOV-11,07-NOV-11,Andy,,en,76.71.77.108,lhayw@sympatico.ca,13898878,000000121078623,4,4,"When there is a problem in an area you should have a prompt saying the internet is now.
The gentleman (Andy) I had was most helpful and pleasant.",3
281277,08-NOV-11,07-NOV-11,Andrew,,en,76.67.43.204,marygus@bell.net,13899784,000000121069408,1,1,"My trouble with my portable internet was in Barrie Ontario, I was speaking to someone in New Brunswick, they had no idea which tower I was reading off to give me any information about timeline for repair.  I work from home and therefore I totally depend on the internet working. When I asked to speak to a manager, I was told no one would call me back for at least 24 hours.  Shortly after my call - I was back on.  Later that evening I received a call from Chevron requesting to set up an appointment for a tech to come out to fix our problem.   I don't know what's going on?",1
281278,08-NOV-11,07-NOV-11,Kevin,,en,50.101.37.56,tickintime@sympatico.ca,13903710,000000121074624,4,4,there always seems to be some problem related to Bell's computer systems not communicating properly. This time a credit was not processed even though it was done properly by the agent. I now have to pay an extra $50.00 only to get it credited on my next months bill MAYBE. In the meantime Bell gets to profit on my extra payment as well as the thousands of other customers which will add up to a tidy profit for Bell but I don't get any benefit. Time to get with the program and fix your problems and show some respect to your customers. There always is a problem with Bell and it is getting very tiring.,3
281279,08-NOV-11,07-NOV-11,Nicole,,en,74.15.4.250,dalby@bell.net,13894548,000000121084438,4,3,,3
281280,08-NOV-11,07-NOV-11,Aqeel,,en,174.91.64.26,rhoward2006@sympatico.ca,13901910,000000121096660,5,5,,4
281281,08-NOV-11,06-NOV-11,Moses,,en,67.70.162.175,dswhaley@sympatico.ca,13887062,000000121060831,4,4,,4
281282,08-NOV-11,07-NOV-11,Rod,,en,174.94.57.223,claremail@sympatico.ca,13894232,000000121082775,5,5,"Nothing. Rodrigo is an El Salvadorian with excellent English skills and superior customer relations ""people"" skills. Next time I call Bell, I hope I get Rodrigo.
One of the most helpful Bell employees I have encountered.",5
281283,08-NOV-11,07-NOV-11,Alisia,,en,70.30.111.150,acragg@sympatico.ca,13892298,000000121081023,2,,Reduce waiting time. Immediate call back when cut off. have a single department to solve problem. If referred to another dep't send right through do not put in queue. People should be trained. 2 people could in 2 departments could not bring up my account. I left information on 2 prior occasions that was not acted upon.,2
281284,08-NOV-11,07-NOV-11,Kevin,,en,70.54.12.131,mansoor.siddiqui@sympatico.ca,13899480,000000121078601,3,4,,5
281285,08-NOV-11,07-NOV-11,Jose,,en,38.116.202.124,actionlaser@sympatico.ca,13892306,000000121069308,1,1,"Showing up!  The appointment was made for Monday, November 7th between 12:00 and 6:00.  Someone was home to receive the call and NO ONE CAME!  Another call was made on November 8th where I was informed that the appointment was never confirmed.  Someone needs to understand that people take the day off and rearrange their own schedule to accomodate the appointment.  Now another day of work is rearranged and my husband has to stay at home again!  For a company as large as Bell there should be competent people hired to handle the phone calls and simply book an appointment.  If I wasn't stuck using Bell I would not!",1
281286,08-NOV-11,02-NOV-11,Karim,,fr,173.168.8.33,mr.roy@bell.net,13845776,000000120984532,5,5,,5
281287,08-NOV-11,07-NOV-11,Greg,,en,70.52.131.48,qwshi@sympatico.ca,13901568,000000121078478,5,4,,5
281288,08-NOV-11,07-NOV-11,Kevan,,en,76.71.95.33,saf1398@bell.net,13902452,000000121085806,5,5,"nothing really the way i wanted my e-mail isn't able to be done with Bell   oh well

but Alex and Kevan were both awesome!!!",4
281289,05-NOV-11,04-NOV-11,Julie Anne,,en,64.231.21.158,malcolm.cross@sympatico.ca,13871162,000000121030273,5,5,,4
281290,05-NOV-11,04-NOV-11,Jose,,en,64.231.65.81,magmos@sympatico.ca,13871114,000000121029445,1,1,Resolution of issue,1
281291,05-NOV-11,04-NOV-11,Kamel,,fr,50.100.136.52,gilles.ida.bilodeau@sympatico.ca,13867900,000000121036436,3,2,Corriger le problème.,
281292,05-NOV-11,03-NOV-11,Hema,,en,76.70.76.184,ferguson43@sympatico.ca,13854336,000000120991850,4,3,"Make my Cord longer so it will reach the
wall and my labtop",4
281293,05-NOV-11,04-NOV-11,Gautham,,en,70.29.35.73,jmostyn@sympatico.ca,13869394,000000121017175,5,5,,5
281742,06-NOV-11,04-NOV-11,Bilel,,fr,184.145.182.130,elisabeth.mainguy@sympatico.ca,13867124,000000121019138,5,5,,5
281743,06-NOV-11,05-NOV-11,Neila,,fr,70.29.244.77,francoise.laforme@sympatico.ca,13879212,000000121051817,3,2,le test de l'agente montrait que c'était ok mais par la suite le problème n'a pas été résolu.,4
281744,06-NOV-11,04-NOV-11,Laddavanh,,en,64.229.28.185,ptgwlk@sympatico.ca,13873364,000000121029879,4,3,,4
281745,06-NOV-11,05-NOV-11,Taha,,fr,67.68.70.240,phbessette@sympatico.ca,13882928,000000121043513,4,4,Je crois que tout était correst,4
281746,06-NOV-11,03-NOV-11,Mohd,,en,174.94.11.84,judy.hartle@bell.net,13856835,000000121006875,5,4,,4
281747,06-NOV-11,05-NOV-11,Anah,,en,70.26.134.75,aub40@sympatico.ca,13877142,000000121051867,5,5,,5
281748,06-NOV-11,05-NOV-11,Ajay,,en,174.92.101.116,betmarsh@sympatico.ca,13877364,000000121050468,4,4,I HAD A THIRD PARTY DO THE WORK FOR ME (MY GRANDSON) HE SEEMED TO BE SATISFIED,4
281749,06-NOV-11,05-NOV-11,Haricharan,,en,69.156.111.222,ftravis@sympatico.ca,13879250,000000121042845,5,5,actually surprised connected with tech immediately when I called,4
281750,06-NOV-11,05-NOV-11,Stephen,,en,184.144.48.219,s.lafortune@bell.net,13883678,000000121046870,5,5,"I did find that the wait was fairly long, but I also realize it was a Saturday which would probably mean more people were at home like me and wanting help.  The one very annoying thing that I find, no matter which department you are on hold for, is the voice that cuts into the music every couple of seconds saying ""we appreciate your patience, please stay on the line for the next available representative""  I think that this should interrupt a lot less, it is more annoying than the fact that you are waiting for help.  The music is peaceful, but then when that message breaks in, it really is disruptive.  That is all, thank you.",5
281751,06-NOV-11,05-NOV-11,Gayathri,,en,64.231.63.214,db_thomas@sympatico.ca,13878406,000000121042907,5,5,,5
281752,06-NOV-11,05-NOV-11,Ghassen,,fr,67.68.188.182,roy.rose@sympatico.ca,13883588,000000121049565,4,5,"Comparé à ce que j'avais vécu dans la même semaine avec 2 autres représentants et ce pour le même problème, qu'ils n'ont pas été en mesure de corriger, avec Ghassen, ce fut clair et rapide.",5
281753,06-NOV-11,05-NOV-11,Niyaz,,en,76.68.7.136,jury@sympatico.ca,13880648,000000121052814,5,5,nothing,5
281754,06-NOV-11,05-NOV-11,Patricia,,en,70.52.229.84,gayl_desbiens@sympatico.ca,13879322,000000121046613,5,5,Nothing. Patricia's patience was excellent,5
281755,06-NOV-11,22-OCT-11,Samy,,fr,174.88.160.244,a.guillet@sympatico.ca,13722476,000000120741056,1,1,"J'ai dû remplacer mon disque dur sur mon ordinateur. Je devrais donc reconfigurer mon internet et courriel. J'ai appeler 3 fois et chaque fois, votre conseiller m'a tenu au téléphone une heure finissant pas me dire que que mon ordinateur était défectueux. J'ai payé 160$ pour faire venir un technicien à la maison pour aucune raison. Après la visite du technicien qui a conclu que le problème était de Bell, j'ai rappelé chez Bell et j'ai demandé parlé au superviseur qui a aussitôt réglé mon problème. Je vous avise que j'enverrai une mise en demeure à Bell pour me faire rembourser le 160$ de frais de service. Bell peut se compter chanceux que je sois toujours client ce qui n'est pas garanti si le service ne s'améliore pas.",1
281756,06-NOV-11,05-NOV-11,Jose,,en,174.93.219.123,p.olah@sympatico.ca,13882700,000000121046028,4,3,"You should not have ""up-sold"" me to Fiber Internet, because when the technician came to install it - it would not work AT ALL.  He had to call 310-SURF, and they could not tell him what to do either, except to say ""they might not have internet access until after mid-nite"" - so you send a technician, he installs a new modem, then leaves you without internet, and without knowing whether it will come back on line the next day or not. Ridiculous. Waste of my time. Then, we reverted everything back to my old modem, and of the 3 computers in my house, only 2 had internet access and the 3rd did not - another long hour on the phone (the call this survey is about).",1
281757,06-NOV-11,05-NOV-11,Temsu,,en,65.92.57.248,r.swann@sympatico.ca,13883156,000000121041604,5,5,"Nothing, in fact there was 2 calls one at 9 AM something and then a technican called back arounf noon as I was not home for the first call.   Question 4 is going to be answered definitely I would and do recommend Sympatico.   But I sure would not recommend Bells satelite TV.   I was just days away from going to Bell from COGECO, but didn't thank heaven.   Bell satelite does not care Sun TV.  I realize they are your competition, but you could compete with them and make your service better.   You could get rid of your tired old Pinko commentaters eg. Craig Oliver and his cutepie girlfriend from the Globe, and get some real people with different views that are not bias and reflect all views.   My family does not watch any of the Pinko CTV news channels.   Thank the Lord for Cogeco.

We like all of your other service.

Yours a happy customer.

Ralph Mason",5
281758,06-NOV-11,05-NOV-11,Julio,,en,174.93.27.66,jcordingley@sympatico.ca,13880166,000000121052516,5,4,Not loose my internet connection for 24 hrs.,3
281759,06-NOV-11,05-NOV-11,Ricardo,,en,70.27.78.183,sarahfennel@bell.net,13883802,000000121047337,5,5,,5
281760,06-NOV-11,04-NOV-11,Armando,,en,64.231.84.189,strappingpackagingproducts@bell.net,13875022,000000121021378,5,4,Nothing,5
281761,06-NOV-11,04-NOV-11,Ghorden,,fr,70.30.175.119,hubert.coulombe065@sympatico.ca,13868434,000000121027951,5,5,"IL SEREIT DIFICILE DE FAIRE MIEU VOTRE SERVICE EST EXCÉLENT, MERCIÉ.",5
281762,06-NOV-11,05-NOV-11,Orlando,,en,70.52.27.56,sgrinspan@sympatico.ca,13883928,000000121043303,5,5,,4
281763,06-NOV-11,30-OCT-11,Jack,,en,69.156.56.135,gina.donaber@sympatico.ca,13815198,000000120903846,3,1,Actually do something to reslove the problem not just gather more information,1
281764,06-NOV-11,05-NOV-11,Linda,,en,174.95.200.28,bryanmatthews@sympatico.ca,13877648,000000121056816,5,5,,5
281765,06-NOV-11,04-NOV-11,Karla,,en,70.49.30.126,b.benson1@sympatico.ca,13864544,000000121026767,5,5,I have thought carefully and I cannot think of anything that could be done better.  ,5
281766,06-NOV-11,05-NOV-11,Anusha,,en,70.30.25.186,cmounteer@sympatico.ca,13878068,000000121048304,4,1,"The service was fine, and I appreciated the very quick attempt to resolve my iPhone issue.  Of course, a resolution to the problem would have improved the experience, but after doing some research, the issue is more than likely an issue with the iPhone operating system, than with Bell Internet.",4
281767,06-NOV-11,04-NOV-11,Rebello,,en,174.89.168.170,arnold.auguste@sympatico.ca,13864414,000000121039360,5,5,,5
281768,06-NOV-11,27-OCT-11,Ronda,,en,64.229.184.51,gayle.weston@sympatico.ca,13781310,000000120847800,5,5,let me know of any extra charges in the future,5
281769,06-NOV-11,05-NOV-11,Mark Jason,,en,184.145.68.57,stew.wood@sympatico.ca,13884272,000000121044185,4,3,decrease the wait time to connect with a representitive,3
281770,05-NOV-11,04-NOV-11,Reuben,,en,70.31.0.35,brherron@sympatico.ca,13865168,000000121040072,5,5,Not a thing,5
282258,04-NOV-11,03-NOV-11,Sami,,fr,184.144.167.241,monger@sympatico.ca,13859074,000000120998803,5,5,"Rien.  Sami est très compétent, d'une extrême gentillesse et d'une patience angélique.  Quoi demander de plus ?",5
282259,04-NOV-11,31-OCT-11,Nadim,,fr,67.68.184.45,Andr40@sympatico.ca,13819762,000000120924490,1,1,`M'envoyer quelqu'un de compétent^pour régler mon problème. Nous sommes le 4 Novembre et je viens de recevoir mon service Internet. Je paie pour un service que je n'ai pu profiter pendant une semaine complète (du 28/10 au 4/11),
282260,04-NOV-11,03-NOV-11,Brittany,,en,64.231.65.200,miroslaw.drobenko028@sympatico.ca,13858952,000000121000857,4,4,,4
282261,04-NOV-11,03-NOV-11,Edward,,en,76.70.82.65,artgalaxy@bell.net,13851300,000000120997474,5,5,nothing,5
282262,04-NOV-11,30-OCT-11,Maher,,fr,184.144.222.7,daniel.dauphin@bell.net,13814276,000000120908209,5,4,,5
282263,05-NOV-11,02-NOV-11,Roy,,en,174.89.135.200,mpstable@sympatico.ca,13845774,000000120990743,4,4,"i lose my internet every other day ,so i am not happy ,i have to call to go on line i am not a happy customer",2
282264,05-NOV-11,04-NOV-11,Jason,,en,69.158.16.178,frank257@sympatico.ca,13867562,000000121039722,5,5,all was very well,4
282265,05-NOV-11,04-NOV-11,Hema,,en,70.49.156.245,ajaking@sympatico.ca,13863952,000000121017165,4,4,,4
282266,05-NOV-11,04-NOV-11,Vijaya,,en,65.92.200.113,djschram@sympatico.ca,13866692,000000121040175,1,1,"Sorry Vijaya but I understand he was going to cal me back but hasn't as yet.  Nothing was done.  He needed to give me over to his supervisor.

David Schram
519 538-3996",1
282267,05-NOV-11,04-NOV-11,Nicole,,en,174.95.193.182,zkozlowski@sympatico.ca,13876292,000000121030541,5,4,,5
282268,05-NOV-11,01-NOV-11,Chad,,en,65.95.183.87,JAdamsalter@bell.net,13829846,000000120952249,4,2,,3
282269,05-NOV-11,04-NOV-11,Nagender,,en,70.30.52.239,brian.thorburn@sympatico.ca,13865180,000000121038778,3,1,Fix the Problem,1
282270,05-NOV-11,03-NOV-11,Porushotham,,en,65.19.80.109,madatjimr@bell.net,13858122,000000121012122,5,5,I wish to get to live technician faster than going through an automated system check of the internet.  I am  not all that familiar with th e computer and need immediate assistance.,5
282271,05-NOV-11,04-NOV-11,Chandler,,en,70.54.45.201,dalcin@bell.net,13866170,000000121033039,5,5,you lowered my internet cost,5
282272,05-NOV-11,04-NOV-11,David,,en,174.92.92.71,cybled@sympatico.ca,13866098,000000121017613,5,5,,5
282273,05-NOV-11,02-NOV-11,Alfredo,,en,65.95.28.20,veradeabreu@sympatico.ca,13849570,000000120989660,3,3,Put my sympatico service back on (not Google) and speak a bit more clearly - she was pleasent but hard for me to understand and did not take control of my computer - I am a senior and had difficulty going under my desk - unpluging cables etc - so some of it is on me - and my health issues.,4
282274,05-NOV-11,04-NOV-11,Moncef,,fr,174.93.201.22,jeanclaude06@bell.net,13869076,000000121034643,4,5,,4
282275,05-NOV-11,02-NOV-11,Priyanka,,en,65.95.28.20,veradeabreu@sympatico.ca,13849572,000000120982853,3,3,Speak English without accent - it was hard to understand her at times - she gave my issue to another technician - and he solved the problem.  She had me useing Google and I like symnpatico.,4
282276,05-NOV-11,03-NOV-11,Seifeddine,,fr,76.67.150.153,lady_dy@sympatico.ca,13857398,000000120995067,5,5,,5
282277,05-NOV-11,04-NOV-11,Mohamoud,,fr,174.93.249.144,marcel.duval@sympatico.ca,13871268,000000121028066,1,1,,
282278,05-NOV-11,01-NOV-11,Seifeddine,,fr,70.26.251.55,georges012@sympatico.ca,13832030,000000120946130,4,4,c est la deuxième fois que j ai le même problème dans la même année alors en espérant que le problème est bien réglé.    ,3
282279,05-NOV-11,04-NOV-11,Mohamed,,fr,174.93.249.144,marcel.duval@sympatico.ca,13871270,000000121026796,1,1,,
282280,05-NOV-11,02-NOV-11,Alejandro,,en,69.158.35.92,jo_lind@sympatico.ca,13842878,000000120991305,2,2,"not repeatedly told me to do the same things (ie reset modem, restart computer) that I'd already done",2
282281,05-NOV-11,04-NOV-11,Alexandra,,en,184.144.65.14,wpeaker@sympatico.ca,13876090,000000121032015,5,5,Can't think of a thing. Alexandra did a great job in dealing with my problem,5
282282,05-NOV-11,04-NOV-11,Reshma,,en,184.145.8.217,dougall.zoo@sympatico.ca,13866834,000000121028768,5,5,Nothing that I can think of.,5
282283,05-NOV-11,02-NOV-11,Farhana,,en,174.119.220.150,kendal.maki@sympatico.ca,13843490,000000120988903,1,1,"Deduced that the p[ower supply for my DPL modem needed replacement.
The wrong power supply showed up yesterday.
What should I do now?",2
282284,05-NOV-11,04-NOV-11,Nes,,en,65.94.122.8,pmitchell@sympatico.ca,13873278,000000121020905,4,4,,4
282285,07-NOV-11,05-NOV-11,Ajay,,en,184.144.145.84,musicman@sympatico.ca,13882458,000000121052005,1,1,"I was told by the agent that the reason I wasn't able to access my email was because Bell was experiencing excessive spam and I would have to access a special code to retrieve my email, which could take up to 48 hours. 
I called another agent today, Monday, November 7th who temporarily and unsatisfactorily resolved the issue by moving my Outlook files to Outlook Express. As a result, I lost hundreds of emails in my Outlook inbox.
So I called another agent - Vijay, who works in southern India and who should serve you as a model for what excellent customer service is all about. He solved the problem and restored my Outlook email - you should ensure you retain his services as well as train and develop him so he moves ahead.",4
282286,07-NOV-11,06-NOV-11,Sukumar,,en,69.157.42.207,tomviersen@sympatico.ca,13891448,000000121066687,,,Did not call,
282287,08-NOV-11,07-NOV-11,Ajay,,en,65.93.166.252,doug.townson@sympatico.ca,13895184,000000121082627,1,1,the fix for my problem was a email setup problem and the tech could not help me,2
282288,08-NOV-11,07-NOV-11,Luis,,en,50.101.39.117,filger@sympatico.ca,13895750,000000121085156,5,5,I had to spend about 3 hours to get through to a customer representative. I was disconnected after waiting. This happened over and over again.,3
282289,08-NOV-11,07-NOV-11,Mariem,,fr,69.159.166.128,taiga7@sympatico.ca,13903462,000000121069732,5,5,,5
282290,08-NOV-11,07-NOV-11,Anis,,fr,70.49.75.185,jcelissalde@sympatico.ca,13897338,000000121071286,4,4,,3
282291,08-NOV-11,07-NOV-11,David,,en,76.67.120.54,george.roy@sympatico.ca,13896170,000000121086148,5,5,It was excellent,5
282292,08-NOV-11,07-NOV-11,Aaron,,en,142.68.110.46,leo.dunne@sympatico.ca,13898814,000000121072392,5,5,,5
282293,08-NOV-11,07-NOV-11,Mariem,,fr,174.91.251.67,courage33@sympatico.ca,13894410,000000121078271,5,5,,5
282294,08-NOV-11,07-NOV-11,Srinivasan,,en,70.29.124.207,bjhb.coxworth@sympatico.ca,13893402,000000121068656,3,1,Have some one available who can fix the problem when I phoned.,
282295,08-NOV-11,07-NOV-11,Jose,,en,76.67.6.5,emidio01@sympatico.ca,13895476,000000121085946,5,5,,5
282296,08-NOV-11,07-NOV-11,Jose,,en,70.26.58.197,herbalmagicofbancroft@bell.net,13896718,000000121074998,5,5,,5
282297,05-NOV-11,02-NOV-11,Mariem,,fr,70.52.50.148,rachelheroux@sympatico.ca,13846922,000000120975118,3,4,,4
282298,07-NOV-11,06-NOV-11,Ali,,en,50.100.137.241,chrisplowright@sympatico.ca,13886454,000000121062568,5,5,,5
280768,05-NOV-11,04-NOV-11,Melinda,,en,76.69.127.209,galus@sympatico.ca,13867676,000000121022927,5,4,,5
280769,05-NOV-11,04-NOV-11,Kalthoum,,fr,70.26.198.10,thdeclerck@bell.net,13875378,000000121029517,4,4,rapidité,3
280770,05-NOV-11,01-NOV-11,Abdul,,en,69.156.7.112,wdd12@sympatico.ca,13836312,000000120942522,5,5,nothing,5
280771,05-NOV-11,04-NOV-11,Samuel,,en,70.26.26.77,bobkendall@sympatico.ca,13865042,000000121033901,4,3,To have sent the modem as promised in a call on October 28. hopefully the order made with Sam on November 4 will be more successful.,3
280772,05-NOV-11,04-NOV-11,Abdallah,,fr,65.94.44.49,omtron@sympatico.ca,13872788,000000121025340,1,2,"respecter les rendez-vous pris avec les clients, qui restent à la maison en attente pour rien, ce n'est pas la faute au conseiller , mais c'est inacceptable. Pour une compagnie de votre envergure.",2
280773,05-NOV-11,04-NOV-11,Meriem,,fr,174.91.206.119,nerondaniel@bell.net,13872532,000000121018011,3,1,"augmenter mon upload je suis sure que c'est possible sue fibe 10 pourtant je paye bien a toute les mois cogeco offre 1,5 mgb de base et vous offré sur votre site 7 mgb en option  ",3
280774,05-NOV-11,04-NOV-11,Stacey,,en,76.101.190.184,cavery8423@sympatico.ca,13865514,000000121027068,2,1,I have had three different statements now as to my use of Email while bell internet is on vacation break. I am paying double for internet now. Once with Comcast and once with Bell. I am talking with Rogers right now.,2
280775,05-NOV-11,04-NOV-11,Kamel,,fr,64.228.76.149,andre.mercier274@sympatico.ca,13864193,000000121019156,5,5,,5
280776,05-NOV-11,04-NOV-11,Edwin,,en,64.231.50.145,sheila.mackay@sympatico.ca,13874536,000000121020821,4,4,,4
280777,05-NOV-11,04-NOV-11,Karishma,,en,174.88.24.49,lindaanddavidturner@sympatico.ca,13870586,000000121033158,4,4,I don't believe that there should have been a one time $50 charge to upgrade our mbsp service.  I strongly considered not upgrading because of the charge.  ,4
280778,05-NOV-11,04-NOV-11,Denis,,en,184.147.114.161,twila.hudson@sympatico.ca,13875690,000000121022989,3,3,Bell was to call back to assist with installation of Bell Security.,3
280779,05-NOV-11,04-NOV-11,Simon,,en,204.101.237.139,deslauriers@sympatico.ca,13866529,000000121039924,5,5,,5
280780,05-NOV-11,04-NOV-11,Sajid,,en,65.95.140.221,terletski@sympatico.ca,13875350,000000121038118,5,5,Get rid of the Emily system,5
280781,05-NOV-11,04-NOV-11,Francis,,en,174.94.66.234,robreynolds@bell.net,13873922,000000121036478,2,2,,3
280782,05-NOV-11,04-NOV-11,Mohamed,,fr,184.148.238.220,slimsed@sympatico.ca,13874690,000000121032844,5,5,,5
280783,05-NOV-11,31-OCT-11,Tamil,,en,67.71.80.88,john.lori2@sympatico.ca,13824326,000000120922275,5,5,,5
280784,05-NOV-11,04-NOV-11,Faten,,fr,69.157.90.187,regniere.jean-yves@sympatico.ca,13873692,000000121019169,5,1,"Au milieu de l'investigation, la ligne a coupée,la préposée avait en main mon # tél. mais elle ne m'a pas recontacté, j'ai donc dû recommencer tout le processus de vérification avec le prochain tech.",4
280785,05-NOV-11,04-NOV-11,Sage-Fidele,,en,76.70.50.165,aandecurt@bell.net,13863804,000000121032329,4,5,"had legible information upon instalation
been experienced confusion at bell and me would have likely been negligible",4
280786,05-NOV-11,03-NOV-11,Moses,,en,69.157.44.222,laiwong1@sympatico.ca,13857416,000000121015565,4,4,,5
280787,05-NOV-11,04-NOV-11,Natalia,,en,76.64.124.191,gmlcaron@sympatico.ca,13868002,000000121025958,5,5,"None, since my experience was good.  Natalia was very professional and pleasant to deal with.  Thank you.",5
280788,05-NOV-11,02-NOV-11,Andy,,en,64.228.150.192,robert.mank@bell.net,13847374,000000120967015,4,4,,5
280789,05-NOV-11,02-NOV-11,Hugo,,en,64.228.150.192,robert.mank@bell.net,13847376,000000120970297,5,5,nothing to bee desired,5
280790,06-NOV-11,05-NOV-11,Erick,,en,67.71.65.28,mikkell@sympatico.ca,13882198,000000121052325,5,5,Resolved this issue many months ago when I first complained.,4
280791,06-NOV-11,05-NOV-11,Francis,,en,69.158.35.219,grandmaj_33@sympatico.ca,13879536,000000121050309,4,4,Your company could have notified me the customer of any changes before going a head and doing them,4
280792,06-NOV-11,05-NOV-11,Hema,,en,76.65.104.139,irenebarret@sympatico.ca,13879960,000000121041404,4,4,In this particular case everything that needed to be done was done,4
280793,06-NOV-11,05-NOV-11,Sana,,fr,69.156.18.93,denis.latour@bell.net,13878470,000000121044248,5,5,,5
280794,06-NOV-11,05-NOV-11,Manoranjith,,en,76.69.37.80,rskwong@sympatico.ca,13883612,000000121048118,5,5,,5
280795,07-NOV-11,28-OCT-11,Anusha,,en,50.100.148.19,dacloc@sympatico.ca,13793222,000000120881724,1,1,"I only liked to make an appointment to have a Bell technician move my dry outlet for internet to another floor so I could have better reception. Your client service agent kept telling me to just plug the modem into another jack upstairs despite my explanations that it doesn't work that way. The connection was then broken up and I didn't even bother to re-try.
I understand issues that come with your outsourcing, however, I think you need to improve the training to the agents. It was very frustrating, especially in verbal communication. Really hope that you could do better. On the other hand, I would have to say that , on every occasion in the past when Bell technician(s)came, they were very courteous, knowledgeable and performed as best as they could to make it work.  ",2
280796,08-NOV-11,07-NOV-11,Gloria,,en,184.151.63.157,joe_anne@sympatico.ca,13897804,000000121096225,5,5,Nothing,5
280797,08-NOV-11,22-OCT-11,Med Wacef,,fr,206.172.0.205,khady.ndiaye@sympatico.ca,13725372,000000120736285,4,4,trouver un consensus au niveau des réponses de vos agents. Certains semblent perdus.,4
280798,08-NOV-11,07-NOV-11,Farah,,en,76.69.112.23,corvette63@bell.net,13894394,000000121071899,4,5,,5
280799,08-NOV-11,17-OCT-11,Serina,,en,70.54.64.140,jack.nemchin@sympatico.ca,13654158,000000120598655,5,5,nothing,5
280800,08-NOV-11,07-NOV-11,Edgardo,,en,174.95.207.138,avondalecorkireland@sympatico.ca,13893020,000000121072215,5,5,Alex was excellent!!!!  PERFECT!!!!!!,5
280801,08-NOV-11,07-NOV-11,Amir,,fr,174.93.203.188,michel.lapointe@bell.net,13900084,000000121089604,4,5,,5
280802,08-NOV-11,07-NOV-11,Danny,,en,184.147.169.189,s_p_williams@sympatico.ca,13902434,000000121086737,1,1,"Tech said they would call back in about an hour.  never did get a call. (24hours later still no call)
THIS IS THE 4th time in 2months I have not been called back after the Bell representative said they would call back.  On behalf of one of my customers, I have had the experience in dealing with ROGERS internet support an had a much easier time this them.  They returned calls and were much more effective and engaged than what I have encounterred with Bell's",1
280803,08-NOV-11,02-NOV-11,Aprajit,,en,184.144.133.246,canderton@sympatico.ca,13838608,000000120970313,3,3,"Probably nothing because I go in touch with PC Tools about the problem & after
a few false starts reinstalled my anti
viral ware & whoooosh, resolved.",5
280804,08-NOV-11,07-NOV-11,Antony,,en,184.145.131.5,walter.lyle@sympatico.ca,13904206,000000121085130,5,5,,4
280805,04-NOV-11,03-NOV-11,Carlton,,en,69.156.177.59,totalservice@sympatico.ca,13862678,000000121016497,5,5,None,4
281294,05-NOV-11,04-NOV-11,Rey Ivan,,en,69.158.82.150,wyacura@sympatico.ca,13876120,000000121017877,4,4,"cannot think of anything
",4
281295,05-NOV-11,04-NOV-11,Madhu,,en,70.51.173.160,ptrobin@bell.net,13873368,000000121039414,4,,"Verify if he phone/DSL line was OK, maybe they did but did not comunicate this to me.",4
281296,05-NOV-11,04-NOV-11,Rinta,,en,207.219.69.208,macbishop@sympatico.ca,13871050,000000121019352,5,4,,5
281297,05-NOV-11,04-NOV-11,Sylvie,,en,174.92.120.149,rogerpetersen@sympatico.ca,13873956,000000121017590,5,5,Not sure! The problem was my lack of computer skills and your rep was very patient with me to correct my errors and resovled the mess I crated.,5
281298,05-NOV-11,04-NOV-11,Anne,,en,64.229.98.157,cranker@sympatico.ca,13865998,000000121022808,1,3,"I asked one simple question , is there a sevice outage in my area which has affected my internet. 
 It took 3 reps 15 minutes , during which they all asked me the same procedural questions 3 times ,before they finally did check for outages in my area . Yes there was an outage and they couldnt do anything about it anyway.
Bring back your customer service dept to Canada where english is their first language and where reps would have the common sense to answer the customers questions without having to establish a committee to discuss it.",2
281299,05-NOV-11,04-NOV-11,Hector,,en,70.49.217.65,billandjudy@sympatico.ca,13864908,000000121028209,5,5,nothing,5
281300,05-NOV-11,04-NOV-11,Salvador,,en,74.14.14.115,hwdret@sympatico.ca,13868474,000000121024425,5,5,,5
281301,05-NOV-11,02-NOV-11,Victoria,,fr,174.93.216.151,yblanchot@sympatico.ca,13849980,000000120985853,2,1,"Après 3 installateurs, 5 conversations par téléphone au sujet de mon problème de débits, AUCUN des représentants n'a été capable de me dire pourquoi mon forfait Fibe 25 ne me permets pas de DL a plus de 3 mB/s. 
PERSONNE ne peut me dire pourquoi les tests de ligne sont bons, mais que le débit, lui, nest pas au rendez-vous.
J'ai eu toutes sortes d'explication (souvent bancales) pour me dire que c'était ""normal"". 
Pour justifier sa position comme quoi il était connu que le débit est toujours 10 fois plus faible qu'annoncé, l'un de vos représentant est allé depuis mon ordinateur sur Wikipédia (une encyclopédie libre ou tout le monde peut mettre tout et n'importe quoi) pour tenter de justifier ses dires, au lieu d'aller sur le site de Bell me trouver linformation quil avançait.
Hier, la personne que jai eu téléphone me dit que mon soucis de débit doit être relié à quelque chose sur mon ordinateur (un processus en arrière-plan) qui expliquerait pourquoi cest si lent pour du 25 MB/s, mais si je regarde dans mon Task manager, le seul processus qui me bouffe le plus de ressources se trouve être le programme dinstallation internet de BELL.
Ce matin encore jai effectué quelques tests de débit sur les 3 ordinateurs de la maison. En lançant quelques DL, dont certain sur Steam qui dispose de serveur assez rapides, IMPOSSIBLE de dépasser les 3MB/S. 
Le Dl monte à 7/8 MB/s pendant un court instant puis redescendant invariablement à 3.
Ce qui mamène à déduire que la connexion est « bridée » ce que lon nomme sur lInternet comme du throttling et dans ce cas le service Fibe 25 offert par BELL nest que poudre aux yeux.
Dailleurs vous parlez de Fibre optique mais en réalité la fibre optique sarrête au répartiteur et ensuite est répartie via des câbles en cuivre donc un signal ADSL. Loffre est donc limite mensongère.
Avant den finir,  je voudrais encore vous parler de lun des arguments que lon ma avancé.
Lun de vos représentants me disait que en fait cétait le surf qui se faisait a 25MB/s et que cétait normal que le DL soit donc si faible. Argument complétement bidon, car surfer a 25 MB ça ne veut strictement rien dire et ça ne change strictement rien en terme de confort comparé a du 512 kb/s, vous vendez ce service comme une Ferrari avec 6 vitesses, mais vous ne laissez  même pas à lutilisateur la possibilité de passer en seconde. 
Alors au final jen reviens a une offre plus faible (et moins couteuse aussi) le Fibe 7, et on verra si cette fois le service est au rendez-vous, sinon mon choix va être vite fait, jirais voir ce que propose la concurrence.
Salutations
",2
281302,06-NOV-11,04-NOV-11,Jason,,en,174.93.40.188,susan.gough@sympatico.ca,13875092,000000121030201,4,3,"Told me about the half price special with double the speed.
I did however find out how to check my speed with the speedtest.com site.",4
281303,06-NOV-11,26-OCT-11,Haythem,,fr,70.52.53.228,gustdamico@sympatico.ca,13767642,000000120831982,5,5, ,5
281304,06-NOV-11,05-NOV-11,Geetha,,en,50.101.220.225,bschwartz@sympatico.ca,13877652,000000121055119,4,4,,4
281305,06-NOV-11,03-NOV-11,Saifeddine,,fr,67.71.76.219,llavoie001@sympatico.ca,13857770,000000121002005,3,3,Etre plus à l'écoute du client. L'appel concernait un credit sur ma facture et corriger une erreur sur mon forfait. Le client n a pas le temps de réfléchir car l agent pousse sur la vente du produit. J'aurais aimer tout annuler mais l agent avait déja le numéro de confirmation. Excelent vendeur mais pour le service à la clientèle il devrait etre plus a l'écoute du client.  ,2
281306,06-NOV-11,05-NOV-11,Philip,,en,65.95.186.35,pomko@sympatico.ca,13883036,000000121055408,1,1,"This submission is in relation to the same problem handled by another representative on Nov. 5 at 12:30 a.m. - not Philip, although he also did not resolve the problem.
That individual was oblivious in attempting to deal with the issue.  Prolonged periods of silence, no response and being kept on hold.  After half an hour informed me that he would have to hang up (as per policy) and call me back later.
Philip appeared to be more competent in that he referred me to a supervisor.  But the problem still has not been resolved.",2
281307,06-NOV-11,05-NOV-11,Med Amine,,fr,184.144.216.180,robingilbert@sympatico.ca,13883502,000000121049055,2,1,"Résoudre mon problème, bien sûr.",2
281308,06-NOV-11,05-NOV-11,Evangeline,,en,174.95.189.240,adoummar@sympatico.ca,13876678,000000121050633,5,5,,5
281309,06-NOV-11,04-NOV-11,Ali,,en,70.29.6.215,hsievert@sympatico.ca,13868424,000000121023386,5,5,nothing,5
281310,06-NOV-11,20-OCT-11,Greg,,en,76.67.107.55,gaber69@bell.net,13698626,000000120681709,3,3,Nothing! Since we called we don't have call display on our phone and our messages are not working right! Which we pqay you's for both! It would be nice to have these both fix A.S.A.P. Thank you!,2
281311,06-NOV-11,05-NOV-11,Mohan,,en,69.156.92.153,s.amm@sympatico.ca,13883672,000000121046124,4,5,Nothing,4
281312,05-NOV-11,02-NOV-11,Cath,,en,70.50.32.164,rossu@sympatico.ca,13847560,000000120973059,5,4,,4
281313,05-NOV-11,03-NOV-11,Indhu,,en,70.27.54.35,mt5@bell.net,13859186,000000120991903,4,4,,4
281314,05-NOV-11,02-NOV-11,Asma,,en,99.240.53.239,m.hawthorne@sympatico.ca,13844476,000000120985655,3,3,To be perfectly honest - give me an english speaking representative.  It was a long and frustrating call. She did her best but from my stand point the call took far to long and trying to deal with the poor reception and her accent made me a very upset customer.,
281771,05-NOV-11,04-NOV-11,Sandra,,en,174.89.132.42,bjg.hammond@sympatico.ca,13864936,000000121021868,4,4,,4
281772,05-NOV-11,04-NOV-11,Sabha,,en,204.101.237.139,debbie.dias@sympatico.ca,13866429,000000121039148,2,1,I was on the phone for a few hours trying to resolve my issue. The representative told me it was a browser issue after trying many things. My issue was not resolved at the end of the call. I resolved my own issue by doing a system recovery on my computer.  ,
281773,05-NOV-11,04-NOV-11,Anne,,en,74.14.150.132,ellenes@sympatico.ca,13867140,000000121022558,1,1,"By keeping your service for customers in Canada with clear English speaking persons...and professional. I was told that nobody came into my home and froze up my computer...ho ho she said many other comments as well. In the end she said I needed to speak to someone that knows something about computers....obviously she didn't. Also, why would I have to give someone in India or Phillapines my personal information...in Ontario they would already know it. Please tell me how to reach help in Canada. Thankyou....I have thoughts of changing service providers.  Ellen",1
281774,05-NOV-11,03-NOV-11,Zoubeir,,fr,174.95.185.18,darquise.labelle@sympatico.ca,13853130,000000121014237,4,5,,4
281775,05-NOV-11,04-NOV-11,Rachel,,en,70.29.113.104,balsam37@sympatico.ca,13864630,000000121033070,4,4,"initially we were not informed about the ""one time modem rental"" in the amount of $49.95!",3
281776,05-NOV-11,04-NOV-11,Haythem,,fr,184.144.236.174,dumaspage1501@sympatico.ca,13866954,000000121033147,5,4,M'envoyer une copie de mon contrat en décembre 2006 quand j'avais vitesse intermédiaire et une copie de mon contrat quand j'ai pris Essentiel Plus avec la vitesse inscrite sur les contrats.,4
281777,08-NOV-11,07-NOV-11,Jayne,,en,70.49.23.36,andrewnelson@sympatico.ca,13892762,000000121077353,1,3,the service person could have noted my address instead of asking me 4 times to repeat it.  the call lasted 28 minutes due to the service person not knowing how to find my account.  ,2
281778,08-NOV-11,07-NOV-11,Kristel,,en,174.89.111.218,sadhon@bell.net,13902446,000000121074039,5,5,I wish I had not had a problem to begin with but Kristel was excellent and solved it completely.  She is to be commended for her professionalism.,5
281779,08-NOV-11,01-NOV-11,Margaret,,en,70.27.122.78,tim.finch@sympatico.ca,13836018,000000120948070,1,1,"I have tried to have my MSN packaged reinstated after Bell cancelled it when we moved. I have the e mail copy sent to us descibing our changes, I have contacted bell on line to have it reinstated and then with Margeret. she also gave me a service number and still nothing done. I have switched to Rogers for my television because Bell could not provide us with satellite. We are now thinking of doing the same for telephone and internet. Maybe this email will reach someone who cares not in a far away country to help with concerns. Thank You 

Tim Finch",2
281780,08-NOV-11,07-NOV-11,Vijaya,,en,76.70.92.133,jrallard@bell.net,13898022,000000121095583,1,1,"I talked to someone for 15 minutes, then he transferred me to someone else.
Eliminate the first person! I have a problem with my internet speed.I was told this area has had a problem for a year now. Why don't you fix it?",1
281781,08-NOV-11,05-NOV-11,Amir,,fr,69.159.179.140,colombine@bell.net,13878114,000000121055809,5,5,cela n'aurais pas pu être mieux merci beaucoup de cette intervention alp,5
281782,08-NOV-11,07-NOV-11,Alexander,,en,65.93.103.219,lilo.breid@sympatico.ca,13898894,000000121070033,5,5,,5
281783,08-NOV-11,07-NOV-11,Alex,,en,74.12.61.36,falussy@sympatico.ca,13895664,000000121096538,1,1,The technician tried to resolve the problem but ultimately gave up and said it was an issue with my software.  I then googled the error message nd found something on the Bell site.  I think the technician should have either known this or should have been able to do the search.,1
281784,08-NOV-11,07-NOV-11,Sami,,fr,67.68.188.125,fdlaliberte@sympatico.ca,13895718,000000121069573,2,1,"la vitesse n'est pas asser haute je suis a 
100 ce n'est pas internet performanceje suis supposer avoir le top sois 7 de haute vitesse. ",
281785,08-NOV-11,07-NOV-11,Juan Carlos,,en,70.49.186.94,klafford@sympatico.ca,13898468,000000121081427,1,1,The first tech such have called me backed and not told me to reset my modom. Thank God for the second tech that i was speaking to help me a get deal and got reconnected and he even call me back within an hour to ask how all was working witch the first tech should have done.,2
281786,08-NOV-11,07-NOV-11,Steve,,en,70.48.149.157,oldnorthroad@sympatico.ca,13900872,000000121096983,1,1,fix the problem,
281787,08-NOV-11,07-NOV-11,Vijay,,en,184.145.112.203,AL_MCCAUSLAND@sympatico.ca,13891918,000000121096122,4,2,Keep to teh planned schedule or at least notify me that you changed the date of service call.,2
281788,08-NOV-11,20-OCT-11,Isaac,,en,70.31.104.30,klbmwanger@sympatico.ca,13701454,000000120694818,1,3,"fixed the problem so that we had complete internet service.
not waste nearly 3 hrs of my tine when they didn't seem to have a good idea of whar was causing the problem",3
281789,08-NOV-11,04-NOV-11,Katlin,,en,65.92.64.83,ennispn@sympatico.ca,13867188,000000121022545,5,5,Katlin went 'over and above' expectations to solve the problem.,5
281790,08-NOV-11,03-NOV-11,Chelsey,,fr,67.70.134.44,dranech@sympatico.ca,13853712,000000121004972,4,4,,4
281791,08-NOV-11,07-NOV-11,Mariama,,fr,67.68.115.33,lucill2@sympatico.ca,13899202,000000121078260,4,4,j aimerais recevoir un courriel afin de ne pas oublier de vous appeler lorsque ma promotion se terminera.,4
281792,08-NOV-11,07-NOV-11,Sarah,,en,76.64.207.248,dave_coll71@sympatico.ca,13894708,000000121095778,3,1,"My question to bell was ""will an N router help when streaming a downloaded movie from my pc to my PS3 vs a G router
1.  It would be good if the rep did not have to put me on hold to ask someone else my question.
2.  After asking someone else to answer my question the rep stuck by that answer even though she had no idea what I was talking about.
3.  Waiting for 1/2 hour before speaking to the rep and not getting a professional answer was unexceptable.
4.  I have inquired with other sources regarding my question and I'm being told an N router will help my PS3 when streaming.",2
281793,08-NOV-11,07-NOV-11,Linda,,en,184.144.40.115,befair@sympatico.ca,13893260,000000121084917,4,4,Come a bit earlier in the day,4
281794,08-NOV-11,07-NOV-11,Sofiene,,fr,76.68.202.184,redaut@bell.net,13901820,000000121094622,3,2,Il aurait interet a parler pour que l'on puisse le comprendre,2
281795,08-NOV-11,07-NOV-11,Melinda,,en,64.229.93.66,hdwinter@sympatico.ca,13896654,000000121069693,5,5,perhaps not waiting that long for the representative to e available,5
281796,08-NOV-11,07-NOV-11,Prego Junior,,en,76.71.92.140,iamuke@sympatico.ca,13896894,000000121096913,4,4,The explanation letter was missing in the package,4
281797,08-NOV-11,07-NOV-11,Munyaradzi,,fr,76.67.198.166,garo@bell.net,13896056,000000121084177,5,4,,4
281798,04-NOV-11,03-NOV-11,Danielle,,en,99.238.45.105,mark_wong@bell.net,13858392,000000120997713,5,5,,5
282299,07-NOV-11,06-NOV-11,Besma,,fr,67.68.58.20,francedorion@bell.net,13887380,000000121058972,1,1,J aimerais parler a un  superviseur Urgent. Veuillez me contacter au (450) 583-3439.  Merci de votre appreciation. ,1
282300,08-NOV-11,04-NOV-11,Stephen,,en,208.65.73.141,paul.bains@sympatico.ca,13872982,000000121023283,1,3,Stephen was very condascending during my call with him which unfortunately is becoming the norm at Bell.  Got worse service when I spoke with technical support who hung up on me.  This is the reason I cancelled my Bell Internet and Home phone service.  ,1
282301,08-NOV-11,07-NOV-11,William,,en,74.198.165.58,brian-ginny.burton@sympatico.ca,13893614,000000121074537,2,1,Allow me to deal with the cancellation of our bell internet as I have talked to Bell in the past and didn't need my husband's okay (which I have but he was out of town),3
282302,08-NOV-11,07-NOV-11,Alexandre-Hugo,,fr,76.67.182.225,bellray@sympatico.ca,13893264,000000121070194,4,4,"1)Pouvoir parler avec du monde des le debut de l'APPEL.
2)Le temps d'attente est trop long, mon
temps vaut aussi cher que le vôtre.
3)Pour ces raisons vous parlez à des clients enragés.",3
282303,08-NOV-11,07-NOV-11,Cecelia,,en,65.92.47.2,kozmik1@sympatico.ca,13898508,000000121085758,4,4,,4
282304,08-NOV-11,07-NOV-11,Radhika,,en,76.64.3.210,jacharl_@bell.net,13897150,000000121079122,4,4,not have had the outage in the first place,4
282305,08-NOV-11,07-NOV-11,Omar,,en,184.148.189.53,cathjohn@sympatico.ca,13893938,000000121083035,4,4,One thing Omar did correctly was when he could not solve my problem he passed my problem to someone else.,4
282306,08-NOV-11,07-NOV-11,Ingrid,,en,70.49.184.220,mpavey@sympatico.ca,13900440,000000121078030,5,5,,5
282307,08-NOV-11,05-NOV-11,Med Wacef,,fr,67.68.209.75,louise.szczerbinski@sympatico.ca,13881400,000000121056036,5,5,,5
282308,08-NOV-11,07-NOV-11,Andrea,,en,74.15.86.181,pjbuckley@sympatico.ca,13901386,000000121079020,5,2,my inquiry was why I had no internet service. I was on the phone for 30min+. by the time i spoke to a person the issue was resolved. You as a Co. wasted my time and your pesonnel's time waitng to be serviced. All you have to do is let people know either on line or on the phone there is a problem in their area which is being work on. This would save us all time and not have people very annoyed with yiur customer service.,2
282309,08-NOV-11,07-NOV-11,Ahmed,,fr,76.69.232.234,mistral348@bell.net,13900250,000000121082883,3,3,"J ai demandé une information technique, mais, ça m'a aidé à trouver à qui je devais m'adresser pour régler le problème. La question concernait le service Wi-Fi et mon imprimante. Donc j'ai compris que cela n'avait aucun rapport entre les deux. Merci!",3
282310,08-NOV-11,06-NOV-11,Temsu,,en,70.29.27.251,husheyoung@sympatico.ca,13887910,000000121057903,4,5,Can't put a finger on it.,5
282311,08-NOV-11,07-NOV-11,Pau,,en,69.156.28.171,lalexandru@sympatico.ca,13898644,000000121075336,4,4,,5
282312,08-NOV-11,07-NOV-11,P Senthil,,en,174.91.52.4,herb.frew@sympatico.ca,13896716,000000121081312,5,5,,4
282313,08-NOV-11,08-NOV-11,Deepika,,en,67.71.37.21,ciotti@sympatico.ca,13894196,000000121097591,5,5,I was very pleased with the techie resolving my internet problem. She was great.,4
282314,08-NOV-11,03-NOV-11,Julie Anne,,fr,67.70.16.98,flgo@sympatico.ca,13854388,000000121001042,5,5,,5
282315,08-NOV-11,04-NOV-11,Estephania,,en,184.145.74.235,sonjarobyn@sympatico.ca,13874796,000000121020111,5,5,"I have no complains about the help for what I had asked for,it is not your side,but mine for not always know how to properly ask the question for not being an expert. Thank you.",4
282316,08-NOV-11,07-NOV-11,Jose,,en,67.68.35.115,mike_scarlett@sympatico.ca,13900172,000000121093494,2,2,"At your Indian man's level,he could not solve the problem; the El Salvator operator, Jose did, however.",4
282317,08-NOV-11,07-NOV-11,Minh-Trang,,fr,70.30.186.80,masogi@sympatico.ca,13899800,000000121077042,4,4,,4
282318,08-NOV-11,07-NOV-11,Danny,,en,174.95.56.31,newtong@sympatico.ca,13900648,000000121070834,3,3,found out my problem is not with the line but driver in computer. was told I need to upgrade my driver.  Checked online and the driver I have is the correct one for my machine and no upgrades available.  issue still there but on computer now. ,3
282319,08-NOV-11,03-NOV-11,Patrick,,en,70.52.239.246,csking@sympatico.ca,13852892,000000120995761,4,1,"Poor Patrick tried very hard to help me. Eventually, he had to pass my problem on to a Senior support person, who was supposed to contact me within 48 hours (unacceptable, but not Patrick's fault). However, no one ever contacted me, and I had to work with a Bell Live Chat agent today (five days later).  He did fix my problem eventually, but it was difficult from my persepctive. I am a less sophisticated user, and don't understand why I have to be a technician myself to fix something. I thought I was dealing with Bell, and don't understand why I had to go through Hotmail and MSN. I need a seamless service.",3
282320,08-NOV-11,07-NOV-11,Camille,,en,70.54.15.223,ahmed_alimari@sympatico.ca,13892400,000000121082815,5,5,"Avoid the technical issue at the begining.
Improve interent spped at morning.",4
282321,08-NOV-11,07-NOV-11,Cindy,,en,99.229.73.237,wookieoh@sympatico.ca,13904394,000000121078273,4,3,,4
282322,08-NOV-11,07-NOV-11,Manel,,fr,76.64.115.129,pierre.dufour@sympatico.ca,13901344,000000121081981,5,5,,5
282323,08-NOV-11,02-NOV-11,Visakan,,en,174.91.68.244,mas9@sympatico.ca,13845000,000000120980062,4,4,nothing at all,4
282324,08-NOV-11,07-NOV-11,Yousri,,fr,65.92.37.183,mimi_gariepy@sympatico.ca,13900216,000000121082344,5,5,rien de plus,5
282325,08-NOV-11,07-NOV-11,Sarah,,en,76.68.125.193,farid1947@sympatico.ca,13895682,000000121075862,4,4,,4
282326,08-NOV-11,03-NOV-11,Paula,,en,174.95.210.87,kevin.armstrong@sympatico.ca,13857150,000000120996516,4,4,Bell should have known the modem was returned and not billed us for it in the first place. What would have happened if we had not kept the tracking number? It was two months ago!,4
282327,08-NOV-11,04-NOV-11,Brittany,,en,184.146.101.83,turnerp@sympatico.ca,13875678,000000121031600,5,5,Nothing.,5
282328,08-NOV-11,06-NOV-11,Mohamed,,fr,70.51.200.34,joseebisson179@bell.net,13888410,000000121066961,4,5,"Le diagnostic du technicien m'a rendu sceptique, par contre lors de la réception du fil et de son installation le problème a été résolu",4
282329,08-NOV-11,07-NOV-11,Monette,,en,76.67.21.52,p.lemster@sympatico.ca,13900946,000000121069209,4,4,"I really should'nt have had to call in the first place. The tech took the defective modem with him, then I rec'd 2 seperate mailers requesting I mail old modem back. Neither tech, or operator that took my info are able to fix this, its up to mgmt. Thanks for asking.",4
282330,08-NOV-11,27-OCT-11,Seifeddine,,fr,76.69.223.93,alexis.maria@bell.net,13777458,000000120845787,2,4,non ont bien répondu à mes questions!,4
282331,08-NOV-11,07-NOV-11,Bradley,,fr,74.15.156.181,glatulipe@sympatico.ca,13896336,000000121096770,5,5,C'est bien !,5
280806,05-NOV-11,04-NOV-11,Kira,,en,184.145.107.35,tonypignon@sympatico.ca,13875550,000000121031453,2,3,"Bell needs to integrate all their services so that I, the customer does not have to call internet and then mobility to straigten out issues that should have been done at Bell.Call me for more details, I have a lot to tell you",4
280807,05-NOV-11,04-NOV-11,Robbie,,en,184.147.116.70,norman.wells@sympatico.ca,13872656,000000121027081,4,4,The first person that I spoke to was quite off-hand and did not seem to be quite as polite as Bell operatives. Obviously she was going to pass me to someone who could help with my inquiry.,3
280808,06-NOV-11,05-NOV-11,Dilli,,en,70.54.106.130,brysio@sympatico.ca,13877650,000000121052575,5,5,,5
280809,06-NOV-11,02-NOV-11,William,,en,69.158.26.111,mfou@sympatico.ca,13845306,000000120983594,5,5,,4
280810,06-NOV-11,04-NOV-11,Maryssa,,en,64.231.18.7,gerald.lyn@sympatico.ca,13867826,000000121029991,4,4,Send confirmation e-mail same day.,5
280811,06-NOV-11,05-NOV-11,Danny,,en,174.91.112.76,peter.ralph@bell.net,13882902,000000121044278,1,1,"Danny, the technician cut our home phone service resulting in another visit from bell to rectify what he did.",1
280812,06-NOV-11,31-OCT-11,Melissa,,fr,70.26.177.70,lalande.claudette00@sympatico.ca,13824942,000000120929258,2,,"Si vous pouviez toujours tenir le même langage d'un appel à l'autre.  Vous faites de belles promesses et lorsque nous recevons la facture suivante, tout est différent de ce qui a été dit lors de nos conversations et ce n'est pas la première fois.",
280813,06-NOV-11,05-NOV-11,Shakeel,,en,174.88.53.136,d.dgraves@sympatico.ca,13878210,000000121047957,5,5,,4
280814,06-NOV-11,05-NOV-11,Partha,,en,174.91.116.32,stuart.lowe@sympatico.ca,13884284,000000121056355,5,5,Not cause the problem in the first place ,4
280815,06-NOV-11,05-NOV-11,Aurea,,en,174.95.100.169,ballymore@bell.net,13877222,000000121047386,3,2,"the gentleman whospoke to us first was wonderful;the lady was almost unintelligble. Anyway our son will come over next week and see what he can do to get us connected to wi fi.",4
280816,06-NOV-11,04-NOV-11,Alexandra,,en,70.48.4.226,ajindrich@bell.net,13863960,000000121018745,1,1,"your representative Alexandra,not polite at all.",1
280817,06-NOV-11,05-NOV-11,Sajid,,en,67.71.151.54,haig.robinson@sympatico.ca,13879660,000000121043166,1,1,"When I upgraded to Fibe12, my internet security was disabled and I cannot apparently re-install it at this point. As a result, my and my children's computer have had no antivirus protection, no firewall or any of the other services that I rely on for the past two days. I cannot understand for the life of me why such a stupid move was made, and I will be exploring alternatives to your service. The Customer ""Service"" Represeantative with whom I was dealing was unable to offer any solutions, and could only to tell me that, in essence, he couldn't help and that I'd have to wait.
",1
280818,06-NOV-11,05-NOV-11,Erick,,en,76.67.26.66,kpattenden@sympatico.ca,13880994,000000121052220,3,2,well I could not get done what I needed cause I had to wait for activation of internet before everything could be done and he said it would take 24 hours,4
280819,06-NOV-11,05-NOV-11,Amel,,fr,76.65.83.110,jmarc.quenneville@sympatico.ca,13880382,000000121042292,4,4,C'était parfait.,5
280820,06-NOV-11,05-NOV-11,Benjamin,,en,70.54.8.44,jafeica_1@sympatico.ca,13880058,000000121053918,5,4,"Nothing. The Tech I spoke with sounded like he was Canadian and hence understood the situation and was able to communicate clearly and without an accent that is difficult to understand. He also knew what he was doing unlike so many I have had to deal with in the past. For heaven's sake, please think of your clients and provide Tech services where the people come from North America. I am fed up with call centre people (no fault of theirs) who haven't a clue what their doing and speak with accents that constantly frustrate both them and the client because they cannot be understood. It is bloody murder, to be down under a desk with a flashlight farting around with a modem and saying ""I am sorry, I cannot understand what you just said. Please repeat yourself. What? no I did not get that.....""",2
280821,06-NOV-11,04-NOV-11,Carlton,,en,74.15.36.8,rspilote@sympatico.ca,13874066,000000121040537,4,3,,4
280822,06-NOV-11,05-NOV-11,Marco,,en,70.29.72.239,jduke@sympatico.ca,13880170,000000121049374,3,4,"The internet was down from Fri so I'm not sure why you say Sat.  Did they not know that they disconnected the internet along with the phone?
More than 32 hours to resolve when I said I have to be in constant touch with the hospital is not acceptable.",2
280823,06-NOV-11,05-NOV-11,Edward,,en,69.158.65.10,jenken68@bell.net,13880240,000000121047852,5,5,,5
280824,06-NOV-11,04-NOV-11,Gustavo,,en,174.91.54.169,gperdikakis@sympatico.ca,13868036,000000121029022,5,5,,5
280825,06-NOV-11,02-NOV-11,Ghislain,,en,184.151.63.164,aldamckee@sympatico.ca,13837228,000000120985595,1,3,"Bell Mobility people took the lead and were what you would expect in customer service.  Bell people were severly lacking in client suppot until a supervisor was requested, then aftwer some time a partial solution was reached.  I still have to pay for two internet servces to keep an email account.  Bell Mobility is on the ball, Bell is likely to be dropped as they do not reach my expectations.",1
280826,07-NOV-11,04-NOV-11,Asma,,fr,174.95.123.85,liondor@bell.net,13870614,000000121020909,5,3,"Votre représentante a fait preuve d'une grande patience avec moi étant mal entendant. J'ai dû lui faire répéter à plusieurs reprises et elle ne s'est jamais impatientée,demeurant d'un calme et d'une politesse remarquables. Bravo pour une qualité aussi rare!

Sur le plan technique elle est parvenue à régler le problème à 99% tout en étant très expéditive et efficace malgré monproblème d'audition. Il demeure cependant que le tableau demandant le mot de passe revient encore de façon innopportune et trop fréquemment. Je reviendrai plus tard avec ce problème.

Lionel Filion",5
280827,08-NOV-11,07-NOV-11,Juan,,en,76.67.112.189,jyjechristie@sympatico.ca,13898134,000000121083479,5,5,Nothing The person spoke English knew the Mac was patient and solved the problem,5
280828,08-NOV-11,07-NOV-11,Walter,,en,70.51.123.7,lseaward@sympatico.ca,13899162,000000121078621,4,3,"What could have been done better was for me not to be on hold for literally 55 minutes before I spoke with anyone.  Also, my internet going down seems to be a reoccurring problem that is very annoying to me when it is out of my control.  ",3
280829,08-NOV-11,03-NOV-11,Paula,,en,64.231.41.12,symmie@sympatico.ca,13862302,000000120998846,4,5,,5
280830,08-NOV-11,03-NOV-11,Chelsey,,en,198.96.180.245,carlos_gomez109@sympatico.ca,13852258,000000121011850,5,5,Thank you ,5
280831,08-NOV-11,07-NOV-11,Dinesh,,en,76.64.23.113,waldil@sympatico.ca,13904192,000000121094212,1,1,Found the answer to my problem,3
280832,08-NOV-11,07-NOV-11,Ramy,,fr,69.159.93.242,francois_paris@sympatico.ca,13895882,000000121093144,4,4,"non c'était correct de votre conseiller 
",4
281315,05-NOV-11,03-NOV-11,Hema,,en,70.26.237.38,william.carew@sympatico.ca,13863166,000000120991922,5,5,"

     N/A",5
281316,05-NOV-11,04-NOV-11,Souhail,,fr,76.71.204.92,wawasol@sympatico.ca,13875952,000000121036778,5,5,svp avertir vos clients de vider hotmail si ils utilisent OUTLOOK,5
281317,05-NOV-11,04-NOV-11,Abid,,en,70.54.60.162,bglaking@bell.net,13864856,000000121035322,5,5,,4
281318,05-NOV-11,04-NOV-11,Steph,,en,174.95.238.56,daoustlouise@bell.net,13866280,000000121017442,5,5,,5
281319,05-NOV-11,04-NOV-11,David,,en,174.95.238.56,daoustlouise@bell.net,13866282,000000121019351,5,5,,5
281320,05-NOV-11,03-NOV-11,Mohamed Nidhal,,fr,70.55.99.234,louisem.bergeron@bell.net,13857888,000000120995622,4,4,,3
281321,05-NOV-11,04-NOV-11,Budala,,en,64.231.65.81,magmos@sympatico.ca,13871116,000000121027147,1,1,"Resolution of issue.
Earlier 'fix' created another problem which this technician would not address/explore, but clung to protocol. After the call I undid what the first technician changed and the 'new' problem was rectified. BUT still no satisfactory support (fix or workaround) for original problem.",1
281322,05-NOV-11,04-NOV-11,Asir raja,,en,70.31.48.29,amgould@sympatico.ca,13864142,000000121021444,5,5,"Nothing could have been better. This man--Raj, in India--was focused, generous with his time and effort, wonderfully explanatory, and perfect in his repair. What a gem he was!",5
281323,05-NOV-11,04-NOV-11,Abir,,fr,70.51.59.238,bigdaddy863@sympatico.ca,13864890,000000121027082,5,5,rien tout etait bien,5
281324,05-NOV-11,04-NOV-11,Jean-Philippe,,fr,70.30.243.17,capril@bell.net,13865398,000000121027970,5,5,,5
281325,05-NOV-11,04-NOV-11,Elijah,,en,174.91.58.243,82rx7@bell.net,13863474,000000121039525,5,4,"When the telecom sector in Canada is finally opened to competition, we will then see you & Telus lose your resepctive monopolies & THEN we will see EVERYTHING you will do to improve our experience; right now, anything you do is lip service!",2
281326,05-NOV-11,04-NOV-11,Cristy,,en,174.95.235.213,mcclendon@sympatico.ca,13871698,000000121018356,5,5,Both agents were polite but the 2nd agent was absolutely helpful and cheerful.,4
281327,05-NOV-11,04-NOV-11,Jenett Mae,,en,76.69.147.208,sivaindra@sympatico.ca,13874630,000000121026338,4,2,Past 3 years i paid modem lease payment over $150.00 dollars.Now want another 49.00for one time payment.This is big ripoff from bell.Any modem cost 40-80 dollars only.I'm not happy with bell.,1
281328,05-NOV-11,03-NOV-11,Pau,,en,76.69.23.199,jambob@sympatico.ca,13855986,000000121013526,5,3,"possibly better monetary discount on bundle package, based on Bells mistake!!!",3
281329,05-NOV-11,31-OCT-11,Paula,,en,76.68.131.147,attilasiddeq@sympatico.ca,13820510,000000120922097,1,1,Refund my money right away instead of giving me credit on my next bill.,1
281330,05-NOV-11,03-NOV-11,Mohammed,,en,69.159.61.242,bly.lor@sympatico.ca,13851820,000000120992125,4,4,nothing specific.  He quickly identified that our Modem power supply had failed.,4
281331,05-NOV-11,04-NOV-11,Sharon,,en,67.71.80.88,john.lori2@sympatico.ca,13869518,000000121029213,5,5,,4
281332,05-NOV-11,04-NOV-11,Ahmed Khalil,,fr,69.157.90.187,regniere.jean-yves@sympatico.ca,13873688,000000121021361,5,1,"Bonne vérification, bonne collaboration, bonne communication et il de dit qu'un tech me rappelle dans 10-15 min... 4 heures à attendre à l'intérieur près du téléphone... aucun appel reçu... alors je rappelle et recommence les tests...",1
281333,05-NOV-11,04-NOV-11,Martine,,fr,69.157.90.187,regniere.jean-yves@sympatico.ca,13873686,000000121030018,5,1,"Test refaits, consultation avec le CO,référence à un tech, tests refait partiellement et finalement conclusion de dépêche d'un tech samedi AM entre 0800 et 12.00... trouble résolu... modem défectueux ...changer le modem",5
281334,05-NOV-11,04-NOV-11,Ronald,,en,184.145.121.213,elaine.miller@sympatico.ca,13867108,000000121027312,4,4,,4
281335,05-NOV-11,28-OCT-11,Nes,,en,67.68.39.208,lapresti@sympatico.ca,13797646,000000120873741,4,4,,4
281336,05-NOV-11,04-NOV-11,Ahmed,,fr,184.144.240.122,Jacques.racine@bell.net,13863610,000000121037805,5,5,,5
281337,05-NOV-11,31-OCT-11,Walim,,fr,69.157.138.225,gilles.monier@sympatico.ca,13823178,000000120926012,4,4,,5
281338,05-NOV-11,03-NOV-11,Leah,,en,24.52.203.239,eztony@sympatico.ca,13854210,000000120995536,1,2,Show respect to your customer by put yourself in his shoes.,1
281339,06-NOV-11,05-NOV-11,Jose,,en,174.92.242.136,sue.desveaux@sympatico.ca,13884296,000000121052141,5,4,,4
281340,06-NOV-11,05-NOV-11,Ronda,,en,76.67.109.49,andy.johnston1@sympatico.ca,13876956,000000121043846,5,5,,5
281341,06-NOV-11,05-NOV-11,Sam,,en,184.151.63.221,michael.crawley@sympatico.ca,13882128,000000121056777,4,4,"Sam eas excellent, in marked contrast to a week ago when a female agent told me I was frustrated , put me on hold three times and was rude. She 'll probably get a promotion.",3
281342,06-NOV-11,05-NOV-11,Anne,,en,69.157.100.7,rmurdoch@sympatico.ca,13883454,000000121046983,5,5,nothing,5
281343,06-NOV-11,29-OCT-11,David,,en,70.26.61.150,claudiosanchez@sympatico.ca,13805360,000000120889576,5,5,Suggest remote login to the coputer to solve the problem at the begining of the conversation,4
281344,06-NOV-11,30-OCT-11,Perumalla,,en,174.94.45.22,j_macfarlane@sympatico.ca,13815624,000000120912043,2,1,See my service history,2
281345,06-NOV-11,05-NOV-11,Yara,,en,70.51.224.211,donbase20@sympatico.ca,13878648,000000121053176,4,4,,4
281346,06-NOV-11,05-NOV-11,Chekib,,fr,70.51.45.149,boilygo1@bell.net,13877510,000000121054118,4,4,,4
281347,06-NOV-11,05-NOV-11,Krishnan,,en,74.15.99.191,tracey.stuart@sympatico.ca,13884692,000000121041163,5,5,,5
281348,06-NOV-11,05-NOV-11,Sowjanya,,en,70.48.210.23,c.birchall@sympatico.ca,13877686,000000121055027,4,5,,3
281349,06-NOV-11,05-NOV-11,Marco,,en,70.48.210.23,c.birchall@sympatico.ca,13877688,000000121052803,2,1,,3
281350,06-NOV-11,04-NOV-11,Med Ali,,fr,69.159.166.225,sanderson40@sympatico.ca,13874260,000000121037852,2,2,,4
281351,06-NOV-11,05-NOV-11,Abdulkarim,,fr,76.65.87.55,hbordel@sympatico.ca,13879724,000000121043313,3,4,N/A problème de serveur,4
281352,06-NOV-11,02-NOV-11,Aquiles,,en,74.14.17.186,plli@sympatico.ca,13846694,000000120988611,4,4,don't let the system down so frequent will be the most important,4
281353,06-NOV-11,02-NOV-11,Christiane,,fr,69.159.165.196,christine_savard@sympatico.ca,13839056,000000120977779,4,4,,4
281354,06-NOV-11,05-NOV-11,Oscar,,en,206.53.144.131,wgempey@sympatico.ca,13884998,000000121044667,5,5,This was the best Bell rep that I have ever had serve me.,5
281355,06-NOV-11,05-NOV-11,Amine,,fr,69.157.245.28,wapiti.libre@sympatico.ca,13884940,000000121056620,5,5,C'est bien comme cela,5
281356,06-NOV-11,04-NOV-11,Giovanni,,en,70.54.68.247,rogert43@bell.net,13873958,000000121040134,5,5,,5
281357,06-NOV-11,04-NOV-11,Julie,,en,70.54.68.247,rogert43@bell.net,13873960,000000121021208,5,5,,5
281358,06-NOV-11,04-NOV-11,Ralph,,en,70.27.36.238,jdadds@bell.net,13869012,000000121019636,5,4,Told us before you changed the method of accessing our voice mail. We shouldn't find out by losing service.,3
281359,06-NOV-11,05-NOV-11,Mouna,,fr,65.93.2.69,sophie012@sympatico.ca,13884150,000000121042094,5,4,rien puisque c'étais un problème de reseaux,5
281799,04-NOV-11,03-NOV-11,Mahesh,,en,69.158.177.56,danmuill@sympatico.ca,13853086,000000121015381,5,5,Answered the phone a little more promptly.,4
281800,04-NOV-11,03-NOV-11,Timothy,,en,184.148.129.76,kdale@sympatico.ca,13857054,000000120996395,5,5,nothing,5
281801,04-NOV-11,03-NOV-11,Paul,,en,174.88.254.198,meredith.royds@sympatico.ca,13858734,000000121009989,4,1,"Paul tried many things to resolve the problem (of no connectivity to the internet despite connection to the wireless) and showed great patience in thinking it out. He felt the AVAT software was blocking the connection because Avast kept resetting the changes and trials we were doing. He suggested I speak to Avast, and they were useless. 

In the end I believe the problem was with the router itself (which he had confirmed was the blocking point with some of his tests). I only was able to resolve the problem today, 24 hours after calling Bell and Avast.

PLEASE TELL PAUL: I finally found how to disable AVAST. You right click on the Avast icon, select  ""Avast! Shields control"" and then disable the software temporarily. 
",4
281802,04-NOV-11,03-NOV-11,Ermany,,en,76.66.134.62,coinwate@bell.net,13852776,000000121009652,5,5,"I have another problem, now with the FIBE TV installed at the same time, Nov. 1, 2011. ",5
281803,04-NOV-11,03-NOV-11,Suresh kumar,,en,184.145.113.157,roundlake@sympatico.ca,13861044,000000121000514,5,4,N/A,5
281804,04-NOV-11,03-NOV-11,Seshadri,,en,76.70.84.85,et__9@sympatico.ca,13854154,000000121002055,5,5,,3
281805,04-NOV-11,03-NOV-11,Liz,,en,70.24.77.36,joan.gentili@sympatico.ca,13856542,000000121000852,4,4,,4
281806,04-NOV-11,28-OCT-11,Lahouari,,fr,74.12.171.88,jacques.vigneault@bell.net,13795926,000000120879317,3,2,,5
281807,04-NOV-11,02-NOV-11,Katlin,,en,64.231.207.190,amanda.dillon@bell.net,13837358,000000120973476,4,4,,3
281808,06-NOV-11,03-NOV-11,Aymen,,fr,174.93.125.98,lbilodeau000@sympatico.ca,13857530,000000121014933,5,5,"présentement, tout va bien. merci et bonne journée à toute l'équipe.",5
281809,06-NOV-11,05-NOV-11,Naveenkumar,,en,64.228.212.139,sincm@sympatico.ca,13884058,000000121047624,5,5,No improvement required.,5
281810,06-NOV-11,03-NOV-11,Daniel,,en,174.89.45.58,megstibs@bell.net,13858680,000000121015493,4,4,,4
281811,06-NOV-11,05-NOV-11,Roy,,en,74.12.233.74,irene.schouten@sympatico.ca,13879956,000000121054937,5,4,,5
281812,06-NOV-11,05-NOV-11,Madhu,,en,174.89.108.138,hfshewchuk@sympatico.ca,13879796,000000121054961,4,4,,4
281813,06-NOV-11,30-OCT-11,Imen,,fr,173.178.246.223,beaucagebarriere@bell.net,13813558,000000120903560,5,4,,5
281814,06-NOV-11,05-NOV-11,Brahim,,fr,69.157.156.22,ccresse@bell.net,13877834,000000121054576,5,5,"En ce qui me concerne, je n'aurais pu souhaiter meilleur service qui fut à la fois courtois, très compétent et surtout patient. M. Brahim ne mérite que des louanges.  Un tel employé ne se rencontre pas souvent.  Il est un exemple à suivre à tous les points de vue! Bien des entreprises souhaiteraient le compter parmi leur personnel.",5
281815,06-NOV-11,04-NOV-11,Annie,,en,216.221.71.162,les.pierce@sympatico.ca,13870510,000000121025388,1,3,"I initiated call at about 10:30am, and was transferred numerous times (7) to resolve a problem with my email transfer resulting from the recent switch from wimax to turbo hub. Eventuall the issue was resolved by the last gentleman my wife spoke with the following survey. I felt as though my time spent resolving this issue was of no concern of your establishment. Several representatives I attempted to speak with knew nothing about turbo hub, and tried to tell me I had a turbo stick. I was transferred to business accounts, and was on hold for 30 mins while waiting to find this out. ",2
281816,06-NOV-11,04-NOV-11,Dilli,,en,69.156.77.170,robert.bassenden@sympatico.ca,13873860,000000121030089,,,Don't remember the call ???,
281817,06-NOV-11,31-OCT-11,Mustapha,,fr,76.64.242.130,belbol@bell.net,13820724,000000120920642,4,1,J'ai rappelé quelques jours plus tard et un tecnicien est venu changewr un fil à l'extérieur et depuis ce temps la vitesse est extra. ,5
281818,06-NOV-11,05-NOV-11,Patricia,,en,50.101.57.236,smarkson@sympatico.ca,13884104,000000121049223,3,3,"One thing? Bell completely screwed up my move, requiring me to take a day and a half off of work to resolve the issues. If I had not taken the time off work, the issues NEVER would have been resolved. Then, my billing was completely screwed up, requiring three phone calls (home phone, internet and mobility) to straighten it out. So, I don't know what the one thing is.",1
281819,06-NOV-11,16-OCT-11,Ronalie,,en,70.53.143.197,Heatherp@sympatico.ca,13639528,000000120588837,5,5,,4
281820,06-NOV-11,02-NOV-11,Suresh kumar,,en,70.24.165.62,danknet@sympatico.ca,13839552,000000120986309,4,5,,3
281821,06-NOV-11,02-NOV-11,Juan Carlos,,en,70.30.31.180,jjcoop@sympatico.ca,13842774,000000120967621,1,1,"Be more understanding, clearer speaking and don't talk to me like your reading policy from a book ",1
281822,06-NOV-11,05-NOV-11,Naim,,fr,174.93.189.56,danielle.fortin6@sympatico.ca,13878298,000000121055375,5,5,,5
281823,06-NOV-11,05-NOV-11,Satish,,en,76.69.13.242,margandbobmuller@sympatico.ca,13881692,000000121045338,5,5,,4
281824,06-NOV-11,04-NOV-11,Cristy,,en,174.89.54.170,j.whiteley@sympatico.ca,13868732,000000121034543,2,2,"you could have solved my problem. I felt like I was ignored and told that my issue was an issue and that's all it was and that it cannot be solved. But on the off chance it could be solved in Feb 2012, to call back and complain then. So now I am left to waste more of my time calling Bell to argue about my rates when I agreed to a contract that Bell is now breaking. I should have gone with another internet company and I probably still will!!!",1
281825,07-NOV-11,06-NOV-11,Amir,,en,64.231.190.63,mfonta@sympatico.ca,13889506,000000121063865,5,5,,5
281826,07-NOV-11,05-NOV-11,Aurea,,en,70.31.104.28,faull@sympatico.ca,13879062,000000121051583,5,5,,5
281827,07-NOV-11,06-NOV-11,Guylaine,,fr,70.30.171.239,lili000@sympatico.ca,13888898,000000121058079,5,5,,5
281828,07-NOV-11,06-NOV-11,David,,en,70.30.99.238,pelkey@bell.net,13890125,000000121058052,5,5,nothing at all the people you have working for you are wonderful,5
281829,07-NOV-11,06-NOV-11,Tarek,,fr,76.68.137.190,manon_legault@sympatico.ca,13889204,000000121058451,4,4,tout a été effectué correctement,5
281830,07-NOV-11,05-NOV-11,Gayathri,,en,174.91.8.132,aniar@sympatico.ca,13876980,000000121041267,5,5,,5
281831,07-NOV-11,17-OCT-11,Linda,,en,64.231.186.178,daniel.scholtz@sympatico.ca,13650948,000000120619602,4,4,Expediancy,4
281832,07-NOV-11,29-OCT-11,John,,en,67.68.16.151,geojeakiel@sympatico.ca,13806800,000000120896461,4,5,,5
281833,07-NOV-11,04-NOV-11,Stacey,,en,209.217.111.226,jstech@sympatico.ca,13869686,000000121017591,1,1,Not increase the price of my internet service and modem lease without providing some value for it.,2
281834,07-NOV-11,06-NOV-11,Anne-Marie,,en,174.94.117.152,ramquebec@sympatico.ca,13890394,000000121063843,5,,"Tell me what is wrong with my E-Mail
At least I have something new to try",3
281835,05-NOV-11,25-OCT-11,Shobha,,en,174.91.32.149,cwoodchuk@sympatico.ca,13749802,000000120788173,4,4,"Told me how to set up my Router to get the same speed as with out it, LOL",4
282332,07-NOV-11,06-NOV-11,Kishore,,en,142.214.146.52,dglloyd@sympatico.ca,13886908,000000121059954,4,5,The call to customer care would have been unnecessary if better documentation regarding the installation of Bell Internet Security software was made available - for example do not install it if you already have virus software installed.,
282333,07-NOV-11,04-NOV-11,Lawrence,,en,69.158.142.4,dfelker@sympatico.ca,13866552,000000121036597,1,1,Spoke with 2 people regarding my issue of my network always disconnecting.  Both were difficult to understand.  I called Friday nite and was promised a call on Saturday and no one bothered to call.  I am considering discontinuing Bell services (internet & phone) and going to Rogers.,1
282334,07-NOV-11,06-NOV-11,Lukasz,,en,64.231.16.231,rollcoul@sympatico.ca,13890636,000000121064489,4,3,"Technician helped me as much as  he could, but the problem was his unfamiliarity (and mine) with the Kobo Vox, and its connections to the internet.  But he did help me in an informed way as best he could, with the info with which he was provided by Bell.",4
282335,07-NOV-11,06-NOV-11,Jason,,en,174.91.0.77,markusklinger@sympatico.ca,13889306,000000121066466,2,1,better technical support.,1
282336,07-NOV-11,04-NOV-11,Kota,,en,76.66.85.48,ron.sandell@sympatico.ca,13873980,000000121039070,5,5,I found the operator difficult to understand at times.  It may just have been the accent.  Had to ask him to repeat what he said a few times. Otherwise he was very helpful and pleasant. ,4
282337,07-NOV-11,06-NOV-11,Mohamed,,fr,65.92.166.170,mariellegiroux@sympatico.ca,13889256,000000121064907,5,4,Pour le moment ça va.,5
282338,07-NOV-11,06-NOV-11,Eduardo,,en,174.91.0.77,markusklinger@sympatico.ca,13889312,000000121067781,1,1,"better technical support.
Better service.

I am not happy with BELL anymore
and I am seriously considering going
to your competition ROGERS soon if I do not get better and cheaper and faster service!

BELL is NOT what it use to be a long time ago. Down hill!",1
282339,07-NOV-11,06-NOV-11,Neila,,fr,65.92.166.170,mariellegiroux@sympatico.ca,13889258,000000121065205,5,4,"
Pour le moment tout va bien.",5
282340,07-NOV-11,06-NOV-11,Nora,,en,74.14.157.213,catherinelogan3@sympatico.ca,13886312,000000121063767,5,5,,5
282341,07-NOV-11,06-NOV-11,Ruth,,en,70.48.69.47,al.leblanc@sympatico.ca,13885532,000000121063558,5,5,Nothing,5
282342,07-NOV-11,06-NOV-11,Lukasz,,fr,70.24.198.166,achille.soucy@sympatico.ca,13885446,000000121063600,4,2,il s'agissait plutôt d'un problème avec microsoft selon le technicien qui a tout de même fait tout en son possible pour m'aider,4
282343,07-NOV-11,04-NOV-11,Silvia,,en,70.24.167.142,vblacha@sympatico.ca,13875756,000000121025535,5,5,,4
282344,07-NOV-11,06-NOV-11,Bedre,,en,216.191.157.245,szilagyi@sympatico.ca,13891256,000000121059349,4,4,The method of replacing a modem is ridiculous. I should be able to run to the nearest Bell Store and replace my defective modem. Instead I have to wait 3 to 5 business days for a Purolator shipment. So I am without internet access till possibly Friday ? Doesn't make any sense.,2
282345,07-NOV-11,05-OCT-11,Marouen,,fr,207.164.125.108,didier71@bell.net,13515948,000000120371789,5,5,"Enfin un conseiller à l'écoute! Professionnel, bref ça fait changement de la précédente expérience...
En passant, j'attends toujours que Bell m'appelle pour la TV à fibre optique, vous étiez supposé me l'installer en juin mais pour un problème technique, ça ne s'est pas fait (et une demi-journée de congé perdue en passant)..vous deviez le régler..ça fait bientôt 5 mois, c'est totalement intolérable...",2
282346,07-NOV-11,05-NOV-11,Geetha,,en,65.92.98.150,mary.panek021@sympatico.ca,13881856,000000121051064,4,5,Even though my issue was attended to by a representative who understood my issue (Nov 5/11) I had placed a call a month or so ago with the same issue as well as a chat online with a representative and both persons could not solve my issue who calm that they did not know how to do or solve my issue which ironically is the issue I had dealt with on Nov 5/11.  So I am glad that the representative who assisted me knew what to do and instructed me as to how to deal with issue should it arise again.,4
282347,07-NOV-11,28-OCT-11,Michel,,en,65.92.98.150,mary.panek021@sympatico.ca,13798766,000000120885316,5,5,have representatives who can deal with matters rather than being put off to another department.,4
282348,07-NOV-11,31-OCT-11,Elijah,,en,70.48.7.124,cassiepeace@sympatico.ca,13821276,000000120924275,5,5,,4
282349,07-NOV-11,06-NOV-11,Kevan,,fr,76.65.129.183,jacques-75@sympatico.ca,13888042,000000121060896,5,5,,5
282350,07-NOV-11,06-NOV-11,Umesh,,en,65.95.144.145,evsullivan@sympatico.ca,13887262,000000121062208,5,5,It was all good.,4
282351,07-NOV-11,06-NOV-11,Robert,,en,174.89.134.225,flewelling@sympatico.ca,13887352,000000121061623,1,1,provided me with 24/7 support for portable internet AS ADVERTISED(apparently sundays dont count anymore) and provided me with help that actually FIXES my original problem.,1
282352,07-NOV-11,06-NOV-11,Nebgha,,fr,70.53.203.241,sergey.kitaev@sympatico.ca,13890924,000000121057879,5,4,"service aux clients est correct, mais j'ai perdu la vitesse Internet - c'est mieux d'améliorer l'équipement technique",2
282353,07-NOV-11,06-NOV-11,David,,en,70.27.38.16,tan4man@sympatico.ca,13891280,000000121067631,4,4,"Unfortunately, reps are very hard to understand.",4
282354,07-NOV-11,06-NOV-11,Sandra,,en,174.93.66.62,rolgai@sympatico.ca,13890634,000000121065289,5,5,,5
282355,07-NOV-11,04-NOV-11,Adam,,en,208.90.103.250,vcalic@sympatico.ca,13875760,000000121032718,5,5,,5
282356,07-NOV-11,06-NOV-11,Venkatesh,,en,70.24.153.119,clivegoodwin@sympatico.ca,13886528,000000121059977,,,"This was 2 minutes before talking to  a representative who satisfactorily satisfied my needs, and I have responded to your survey for that. I've no very clear recollection of this exchange, but can only assume I was properly directed to the appropriate person. ",
282357,07-NOV-11,03-NOV-11,Med ali,,fr,70.51.45.241,martinehebert@sympatico.ca,13858452,000000121013612,5,5,,4
282358,07-NOV-11,05-NOV-11,Vijayashanti,,en,70.27.222.46,sas2905@sympatico.ca,13883812,000000121042807,5,5,"Vijayashanti Helped me great deal.
She is dedicated, knowledgeable, patient, resourceful, talented and a pleasure to deal with.
I had a complicated problem that required more than two hours to resolve.
Vijayashanti was patient and always respected her promises to call me back within the time frame that she had stated.
I am fully satisfied with Vijayashanti services, she is highly qualified technically and in customer's relations as well.
My sincerest apologies to Vijayashanti for having lost my patience for a few moments whilst Vijayashanti kept her cool and composure and concentrated on resolving the problem.
My salutations and admiration to her on a job well done, she is a dedicated technical problem solver.
My best wishes and regards to Vijayashanti with the best of brilliant future as a technical service representative.

Best Regards
Sami A. Said",5
282359,07-NOV-11,06-NOV-11,Reginald,,en,76.68.113.171,mtelford@sympatico.ca,13889792,000000121062587,5,5,,4
280833,04-NOV-11,03-NOV-11,Sonia,,fr,174.92.221.121,pdeslauriers@sympatico.ca,13859854,000000121003974,5,5,"Rien de plus Sonia a été plus que bien de bonhumeur, sympatique et enjouée quoi demander de plus.",5
280834,04-NOV-11,03-NOV-11,Rolando,,en,69.157.52.169,lindajmacrae@bell.net,13857682,000000120993043,5,5,nothing,5
280835,04-NOV-11,03-NOV-11,Ali,,en,174.91.220.3,declind@sympatico.ca,13853308,000000121015756,5,5,Ship Iphone 4S with proper SIM (MICRO SIM),3
280836,04-NOV-11,02-NOV-11,Nizar,,fr,70.30.148.81,nleblanc02@sympatico.ca,13846062,000000120967673,5,5,Tout est parfait ,5
280837,04-NOV-11,03-NOV-11,Steven,,en,69.157.48.184,dlgostlin@sympatico.ca,13853564,000000121011878,4,3,this was the 5th or 6th call it took to resolve this problem. sure hope this was the last.,3
280838,04-NOV-11,02-NOV-11,Michael,,en,65.92.13.137,cburcher@sympatico.ca,13838806,000000120985289,3,3,I connected to Bell 5 times and was speaking to someone and got cut off 4 times.It took me almost 2 hours on the phone to get someone to help me. Then because of the change in my internet service I was cut off 2 days early before the switch to wireless with no warning!!,2
280839,05-NOV-11,04-NOV-11,Nas,,en,65.94.188.118,vijaylia.singh@sympatico.ca,13875824,000000121027925,3,4,background noise in the form of many other spaeakers impeded the clarity of the advise being given. having a hearing impediment the voice reception was difficult.,4
280840,05-NOV-11,01-NOV-11,Sana,,fr,184.145.170.129,carmen15@sympatico.ca,13830788,000000120951817,5,5,,5
280841,05-NOV-11,04-NOV-11,Nabil,,fr,74.12.230.56,francoise.jerome@sympatico.ca,13867546,000000121040198,3,1,"La vitesse sur internet est au ralenti ce qui n'était pas avant,soit le mois passé",4
280842,05-NOV-11,04-NOV-11,Visakan,,en,70.27.177.81,palangio@sympatico.ca,13872894,000000121035633,4,4,nothing as the problem seemed to have rectified itself while on the line with the rep.,4
280843,05-NOV-11,04-NOV-11,Celina,,en,74.15.76.227,yaworski@sympatico.ca,13876170,000000121028461,3,4,Now able to connect wirelessly (initial problem) but I now have extra pop-up windows on startup seem unnecessary,4
280844,05-NOV-11,04-NOV-11,Ajay,,en,70.53.192.19,jackshore@sympatico.ca,13868786,000000121033354,5,5,NONE,5
280845,05-NOV-11,02-NOV-11,Chelsey,,en,70.31.80.147,cliffpenn@sympatico.ca,13839196,000000120971397,5,5,,5
280846,05-NOV-11,04-NOV-11,Vikram,,en,65.95.89.6,jrmills@sympatico.ca,13869660,000000121037148,2,2,"Problem turned out to be my router and modem being out of sinc. Re-starting both and a computer re-start fixed the problem. The Bell Tech wanted me to rewire my system direct...not an easy chore with many leads and  and difficult access. I asked for 10 minutes to do this....he promised to call me in 10 minutes...he never did. 
Surely an out of sinc reset should be a known problem with better trouble shooting on your part.",3
280847,05-NOV-11,02-NOV-11,Lokeswaran,,en,205.189.194.204,hgildner@sympatico.ca,13841852,000000120990892,1,1,"The problem was not with the person on the phone it was the technician who came to my home at 6:30 pm.  I waited in all evening for him.  He checked wiring outside but didn't come in, and the problem was not fixed.",1
280848,05-NOV-11,04-NOV-11,Edwin,,en,70.27.52.220,thehornecks@sympatico.ca,13875392,000000121020140,5,5,,5
280849,05-NOV-11,04-NOV-11,Zaccheus,,en,74.12.148.76,edchaplinsky@sympatico.ca,13867038,000000121026981,1,1,have someone call me and get my internet working properly please,
280850,05-NOV-11,04-NOV-11,Irving,,en,76.64.160.83,ag.nicholls@sympatico.ca,13863912,000000121023142,5,5,,5
280851,05-NOV-11,05-NOV-11,Emmanuel,,en,74.15.60.228,d.grego@bell.net,13866126,000000121040885,4,4,,4
280852,05-NOV-11,04-NOV-11,Faqria,,en,74.14.202.55,ronneill@sympatico.ca,13873990,000000121028817,5,5,My hearing is typical of an 82 year old. Speakers need to speak a little more clearly and ensure that the phone is in front of their mouthes.Your effoprt was appreciated. Thank you.,4
280853,05-NOV-11,04-NOV-11,Twinx,,en,76.66.125.141,scullydog@sympatico.ca,13874396,000000121038282,4,1,"Improve the Bell website, it kept looping me in circles which is why I had to phone.  ",3
280854,05-NOV-11,04-NOV-11,Jenett Mae,,en,69.158.123.252,s.yu@sympatico.ca,13874170,000000121022686,4,4,Noticfication before the expiry of the 12-month service and offer of new ones should have been sent for customers' consideration in advance.,4
280855,05-NOV-11,04-NOV-11,Diego,,en,174.95.235.73,mariebrais@bell.net,13871394,000000121035804,5,5,Nothing,5
280856,05-NOV-11,04-NOV-11,Dylan,,en,70.29.18.122,anthonygeorge@sympatico.ca,13864342,000000121017202,5,2,,4
280857,05-NOV-11,04-NOV-11,Janmar,,en,65.94.198.234,mrc.smith@sympatico.ca,13872330,000000121023508,5,3,I'm not sure...,3
280858,05-NOV-11,03-NOV-11,Saadullah,,en,69.157.48.177,elizabeth.lavender@sympatico.ca,13853992,000000120996134,4,4,,4
280859,05-NOV-11,04-NOV-11,Brittany,,en,70.24.1.189,YOUNG51@sympatico.ca,13863758,000000121030722,4,4,,
280860,05-NOV-11,04-NOV-11,Arun,,en,184.147.232.119,cummingrv@sympatico.ca,13866058,000000121029657,4,4,"My immediate problem was solved quickly. Both your operator and I had difficulty gaining access to Sympatico which initially rejected my credentials (password and email address). I have no confidence that I won't encounter the same access problem the next time should there be one. The operator tried to send me some information at the close of our session, but it was rejected by my computer and I can't find it.",4
280861,05-NOV-11,02-NOV-11,Joelle,,en,70.50.28.39,vastitude@sympatico.ca,13849546,000000120980050,1,1,Offered me to remove modem lease fee.,2
280862,05-NOV-11,04-NOV-11,Greg,,en,67.70.64.179,patabram@sympatico.ca,13872938,000000121018647,4,3,"My computer is running very slow and I mentioned it to Greg, he told me that they had boosted my speed but it is still not any faster.  I know I have basio service but it has never been so slow.",4
280863,05-NOV-11,04-NOV-11,Jean,,en,65.95.183.61,smorff@sympatico.ca,13874732,000000121025035,1,1,,2
280864,05-NOV-11,04-NOV-11,Adam,,en,65.92.149.239,wurong@sympatico.ca,13876114,000000121031972,5,5,"great service, 
very reasonable ",5
280865,05-NOV-11,04-NOV-11,Celina,,en,70.24.162.85,dblackburn@bell.net,13866382,000000121033153,4,4,,4
280866,05-NOV-11,30-OCT-11,Saifuddin,,en,70.26.132.75,johnsonjamac@sympatico.ca,13815992,000000120908500,4,4,,3
280867,05-NOV-11,04-NOV-11,Nicole,,en,184.145.59.41,mirzamrbaig@sympatico.ca,13872114,000000121038084,4,3,"1.Instead of reduction in Internet price it was charged more, which Your Rep. ""Nicole"" said she has adjusted the bill, I hope it has been adjusted as promised, because I have observed some Rep. promise, but they they dont do it as promised.
2.The wireless Router of Bell is not working properly, we are getting often interruptions, I will appreciate if you can improve and/or look into it. Wireless   ",3
280868,05-NOV-11,04-NOV-11,Linda,,fr,70.55.161.218,couillard.g@sympatico.ca,13865968,000000121024256,5,5,rien,5
280869,05-NOV-11,04-NOV-11,Med Karim,,fr,70.55.205.154,l.espion@bell.net,13870250,000000121033558,4,4,"rien, vous avez fait le mieux pour améliorer mon service.",5
281360,06-NOV-11,05-NOV-11,Cathrine,,en,174.91.127.101,arczewski@sympatico.ca,13877070,000000121053781,5,5,,3
281361,06-NOV-11,05-NOV-11,Sunhith,,en,64.229.236.213,jvassallo@sympatico.ca,13880666,000000121048419,5,5,,5
281362,06-NOV-11,05-NOV-11,Raul,,en,216.118.213.14,cwarman@sympatico.ca,13878190,000000121044439,5,5,Nothing - he was very helpful and friendly,5
281363,06-NOV-11,04-NOV-11,Darwin,,en,174.88.120.188,kermit99@bell.net,13870010,000000121024039,5,5,"The customer care representative was informative and helpful. The person who came to hook up my internet was not as informative, he didnt take the time to properly answer my questions/concerns or explain things like the customer care representative did.",5
281364,06-NOV-11,05-NOV-11,Emer,,en,64.229.238.252,aotto@sympatico.ca,13877060,000000121047495,,,"Offered the best price possible with unlimited internet considering how long we have been loyal bell customers. Also bell should of offered me better deals throughout the year instead of waiting until my contract ended. I feel I overpaid for the service and the modem in the past years. Now you have my opinion, will you do anything about it. ie refund modem fee for the past year.",
281365,06-NOV-11,05-NOV-11,Mehdi,,fr,76.69.110.28,murielpelletier@sympatico.ca,13882444,000000121054423,5,5,"Pas d'améliorations, tout était parfait avec qui j'ai parlé.  Il a réglé mon problème.  Merci",5
281366,06-NOV-11,31-OCT-11,Jose,,en,184.146.122.68,candychau@sympatico.ca,13821184,000000120926288,1,1,help fix your customer problem. respond to their request.,1
281367,06-NOV-11,05-NOV-11,Manoranjith,,en,174.95.235.227,cav2@sympatico.ca,13877824,000000121041113,5,5,,5
281368,06-NOV-11,28-OCT-11,Franssesca,,en,184.146.100.184,adamstepniowski@sympatico.ca,13790848,000000120877896,4,4,,4
281369,06-NOV-11,03-NOV-11,Hsine,,fr,174.92.245.220,ginette-tardif@sympatico.ca,13854962,000000121001463,5,4,,4
281370,06-NOV-11,05-NOV-11,Brahim,,fr,76.65.163.159,jplag@sympatico.ca,13880558,000000121044766,5,4,,5
281371,06-NOV-11,03-NOV-11,Grace,,en,70.29.44.198,glenda3@sympatico.ca,13855012,000000121008992,5,5,"My black box was delivered the following day, which I am extremely pleased with. Everything was done and to my satisfaction.  I am up and running again. Thank you",5
281372,06-NOV-11,03-NOV-11,Dawood,,en,70.52.164.100,Philip.Lees@bell.net,13850428,000000121001998,4,4,Give a better deal,4
281373,06-NOV-11,05-NOV-11,Jose,,en,50.101.168.181,chicowilson@sympatico.ca,13877950,000000121044563,5,5,Previously tried the Chat route with a totally different answer about problem. Be more consistent across all venues.,5
281374,06-NOV-11,04-NOV-11,Alexandra,,en,174.93.29.89,imreyes@sympatico.ca,13868562,000000121038580,5,4,Nothing since the issue was resolved to my satisfaction.,4
281375,06-NOV-11,05-NOV-11,Jose,,en,67.68.11.24,theharrops@sympatico.ca,13884554,000000121044610,5,5,nothing,5
281376,06-NOV-11,05-NOV-11,Anis,,fr,69.159.119.126,jojobarby@sympatico.ca,13880490,000000121054775,5,4,"rien probleme toujours avec mon decodeur hd sa s,amilore pas beaucoup tres decue johanne gignac et paul proulx ",4
281377,06-NOV-11,04-NOV-11,Juan,,en,74.15.90.150,kellymissen@sympatico.ca,13869970,000000121033890,5,5,in this case nothing,5
281378,06-NOV-11,04-NOV-11,Kranthi,,fr,64.231.53.92,huguettelemieux@sympatico.ca,13868450,000000121039371,5,5,"Votre employe a fait le maximun. il m'a fait des suggestions tres valables, chose que je n'ai jamais vu dans le passe. Il merite (5 etoiles)Il a vraiment travaille 100% pour moi. Tres beau travail a tout point de vue",5
281379,06-NOV-11,05-NOV-11,Adnan,,en,76.69.53.247,marrog@sympatico.ca,13881808,000000121051359,4,4,,4
281380,07-NOV-11,05-NOV-11,Salvador,,en,65.92.77.150,e.delsol@sympatico.ca,13878770,000000121053055,4,4,"The problem remains and is not a fault of the representative,  The network service is poor.  You also continued to harass me over a modem which the technician took away.",4
281381,07-NOV-11,06-NOV-11,Dinesh,,en,64.228.140.17,mowryhome@sympatico.ca,13889762,000000121057430,4,5,,4
281382,07-NOV-11,06-NOV-11,Houcem,,en,76.66.160.78,pilibret@bell.net,13890230,000000121058434,3,4,"Speaking to Canadians would be much better.  Other countries are very hard to understand,it is very frustrating to call Bell Canada and have to speak to someone from another country.",2
281383,07-NOV-11,06-NOV-11,Felix,,en,69.158.115.210,barrycharles@sympatico.ca,13885864,000000121057471,5,5,,5
281384,07-NOV-11,06-NOV-11,Gabriel,,en,70.24.93.111,bjporter1@sympatico.ca,13886002,000000121061566,5,5,,5
281385,07-NOV-11,06-NOV-11,Oliver,,en,76.64.207.26,murray.kerester@sympatico.ca,13889804,000000121067709,5,5,,5
281386,07-NOV-11,06-NOV-11,Nandhini,,en,74.14.151.38,crabbey@bell.net,13886606,000000121057727,5,5,nil,5
281387,07-NOV-11,06-NOV-11,Oussema,,fr,70.55.186.76,croclu@sympatico.ca,13886626,000000121061246,5,5,,5
281388,07-NOV-11,06-NOV-11,Rodrigues,,en,50.101.37.200,a.a.neves@sympatico.ca,13885350,000000121066627,4,4,everything was resolved at time of call,4
281389,07-NOV-11,06-NOV-11,William,,en,174.92.58.190,billandcindy1@sympatico.ca,13885982,000000121067298,5,5,,5
281390,07-NOV-11,06-NOV-11,Arjuman,,en,184.144.144.106,mojgank@sympatico.ca,13889732,000000121064654,3,2,"Provide the bandwith that you charge your customer for .... 
",2
281391,07-NOV-11,06-NOV-11,Silverious,,en,70.27.125.254,sharyon@sympatico.ca,13890972,000000121058317,5,4,,5
281392,07-NOV-11,14-OCT-11,Roberto,,en,64.228.213.228,u-gin@sympatico.ca,13628356,000000120553739,2,2,the buried service wire that come from the small box going in to the house wasn't replace.the tech that show up told me that this wasn't part of his job..the previous tech. who fix the internet said the buried serve wire is in bad condition and need to be replaced.,4
281393,07-NOV-11,04-NOV-11,Nora,,en,76.70.100.29,rogermeinzinger@sympatico.ca,13873954,000000121021064,1,1,fix our e MAIL,1
281394,07-NOV-11,06-NOV-11,Melvin,,en,76.69.149.23,cm.reid@sympatico.ca,13886536,000000121058203,3,1,Fix my problem,2
281395,07-NOV-11,06-NOV-11,Ashwini,,en,76.69.149.23,cm.reid@sympatico.ca,13886538,000000121059107,1,1,Fix the problem,1
281396,07-NOV-11,06-NOV-11,Mohamed,,fr,174.95.114.218,guy.claire@sympatico.ca,13887712,000000121061451,4,4,rien,5
281397,07-NOV-11,02-NOV-11,Denis,,en,70.51.32.12,brillant@sympatico.ca,13838396,000000120973490,3,3,"The transaction summary sent by email had numerous errors. First, the address is incorrect and despite an additional call made to Bell this was not corrected.The charge promised for internet performance was incorrect. The discount process is too confusing - discount before bundle discount. Discount after bundle discount. ",3
281398,04-NOV-11,03-NOV-11,Zouhair,,fr,174.92.89.51,lucienne.cyr@sympatico.ca,13857982,000000121007472,3,5,,3
281399,04-NOV-11,25-OCT-11,Rahma,,fr,76.67.84.227,michelhottin@bell.net,13756780,000000120796235,5,5,,5
281400,04-NOV-11,03-NOV-11,Rajesh,,en,76.65.30.171,domnica@bell.net,13853618,000000121015649,4,4,"The program that provided a security code for the rep to be able to log on to my PC and help with the problem was not available. So, the rep (who was very helpful) had to call me two hours later when the system was available.",5
281836,05-NOV-11,04-NOV-11,Mohamed Amine,,fr,70.53.206.145,ouellet.mc18@sympatico.ca,13872822,000000121028855,4,4,,5
281837,05-NOV-11,04-NOV-11,Loyda,,en,65.92.66.103,LeppertLep@sympatico.ca,13863638,000000121025257,5,5,nothing,5
281838,05-NOV-11,04-NOV-11,Philip,,en,65.92.200.113,djschram@sympatico.ca,13866690,000000121039355,3,1,"Philip did a good job but we both did not check whether the sent msgs went out.  They did not, except one that he sent to the inbox and yet it stayed in the sent folder.  I caled again and have to call again today.  ",2
281839,05-NOV-11,04-NOV-11,Jose,,en,70.54.60.117,domenic.gratta@sympatico.ca,13866770,000000121033671,4,4,Too much dead time on the phone while the technition was working.  I wasn't always sure I was still conected.,4
281840,05-NOV-11,04-NOV-11,Jose,,en,69.159.3.101,d_rancourt@sympatico.ca,13866156,000000121024751,5,4,nothing,5
281841,05-NOV-11,04-NOV-11,Omar,,en,70.31.237.214,allan043@sympatico.ca,13864096,000000121025033,5,2,"I am having problems with my computer andhave found it is due to a spy or virus problem, but when I was told that by a friend I did not beleve it becasue I had Bell protection. That is when I found out that I do not have 100% protection from Bell.  I would rather pay extra for protection than to update my computer. I had full faith in the protection Bell give but now my thinking of downloading another form of computer security.  The person I spoke to was very helpfull but could not solve my problem. I am going to try a Anti Spy programm to try and cure the problem. I should have about 1000 pictures but now I have over 5,000 I have to do something.",2
281842,05-NOV-11,04-NOV-11,Reginald,,fr,74.12.221.165,angele22@sympatico.ca,13864256,000000121027497,4,4,,5
281843,05-NOV-11,04-NOV-11,Rudys,,en,65.94.215.207,janet.doan@sympatico.ca,13868898,000000121032948,5,5,,5
281844,05-NOV-11,04-NOV-11,Liz,,en,65.92.191.11,gerald.jaeger@sympatico.ca,13867824,000000121031123,1,1,Not a thing was resolved. I basically asked the person I talked too to discuss my complain with a senior in management and call me back with a resolve. I am tired of being led by the nose.,1
281845,05-NOV-11,03-NOV-11,Erika,,en,184.147.234.220,jcdodaro@sympatico.ca,13856146,000000120993307,3,4,"Resolve the concern brought forward to bell much quicker rahter than negotiating back and forth. The explaination and rational provided during our conversation was rational, reasonable and justfied.

Please advise me ASAP once bell goes to market with it's new router replacing the current 2WIRE.  I am still having issues with wireless connective between the Bell 2WIRE router and my childrens computer in our home. Thanks!

John",3
281846,05-NOV-11,02-NOV-11,Melissa,,en,70.48.66.138,peter.macdonell@bell.net,13846510,000000120975452,4,5,"Nothing, the lady was very polite and professional!",1
281847,05-NOV-11,04-NOV-11,Med Amine,,fr,74.15.229.229,mado.pitre@sympatico.ca,13871082,000000121037817,1,1,"Mon appel a été répondu de la Tunisie.
Je ne comprend pas leur accent.  J'ai demandé pour un canadien.",1
281848,05-NOV-11,04-NOV-11,Martina,,en,69.156.0.164,bl.enterprises@sympatico.ca,13864952,000000121033769,2,3,The main problem I have is talking to people with a foreign accent.  I have to ask them to repeat things several times.  I don't have that problem with other telephone answering services.,3
281849,05-NOV-11,04-NOV-11,Mariem,,en,70.30.46.155,jean250@sympatico.ca,13869066,000000121020073,3,3,Get more tech that are familiar with Apple products so that the system would be fixed faster.,4
281850,05-NOV-11,03-NOV-11,Carmen,,en,184.148.180.51,t.alves@sympatico.ca,13862310,000000120993007,1,1,"Tell your initial call taker to listen and transfer to the correct department then teach the internet representative to not be so condescending when people call in and treat people like idiots when they were transferred to the wrong place. I don't have control of who i get sent to. recognize that and send me to someone who can help. horrible horrible horrible lady who then turns the situation and blames the client calling them rude after treating them like an idiot then instead of apologizing denies it and hangs up before i can get her name and ID- fabulous! Mature! And way to make an already frustrating experience worst.  To top that off no one looked at my case that day as promised. no one sent a technician that afternoon as promised. No one called me to give me an answer as promised and I had to call back on FRIDAY!! I missed my   online class that I paid 2000.00 for because bell canada couldn't get it together. How will i be compensated for that. I definitely would not be having this issue with Rogers. And after over 13 years of loyalty to your brand, this is the treatment I receive. NOT HAPPY BELL. Seriously considering leaving you altogether. You're not worth my hard earned money. ",1
281851,05-NOV-11,04-NOV-11,Mohamed,,fr,65.92.83.160,dgyve@sympatico.ca,13866568,000000121035801,5,5,,5
281852,05-NOV-11,04-NOV-11,Nizar,,fr,174.91.233.132,gilles.lacoste2@sympatico.ca,13867902,000000121019937,4,4,Peut-être trouver une façon encore plus rapide de prendre le controle de mon ordi?,5
281853,05-NOV-11,04-NOV-11,Diedra,,en,174.93.133.201,wmah@sympatico.ca,13876064,000000121022895,5,5,,5
281854,05-NOV-11,03-NOV-11,Sharadha,,en,76.69.139.154,hcrocca@sympatico.ca,13855428,000000120995046,5,5,,4
281855,05-NOV-11,04-NOV-11,Karen,,en,174.93.83.12,jchochu@sympatico.ca,13868994,000000121020860,3,3,"Put on hold too many times so information to address my questions and concerns was obviously not readily available to Karen.
Music playing while I waited for Karen was annoying to me. Wait times were long so I would prefer listening to calming music or even current Bell products & promotions ",2
281856,05-NOV-11,04-NOV-11,Med Hedi,,fr,67.68.119.116,camo62@sympatico.ca,13865384,000000121021855,5,5,,4
281857,05-NOV-11,04-NOV-11,Roy,,en,184.145.106.99,edwin.ralph@sympatico.ca,13867068,000000121034363,,,"this was my 3rd or fourth call to a call centre AND I am not sure if YOUR problem is resolved yet...I am fed up spending my time identifying that NO issue exists..ie my failure to return a def modem..it was returned, and it has been received, ( confirmed at some point by another Bell rep...plse contact me at 613-489-1585 Ed Ralph",1
281858,05-NOV-11,04-NOV-11,Shyam,,en,174.94.25.108,elaine.cox097@sympatico.ca,13867104,000000121017696,5,5,,5
281859,05-NOV-11,04-NOV-11,Mohamed,,fr,69.157.224.203,suzannefroy@sympatico.ca,13875122,000000121033092,5,5,"Au niveau du support technique, M. Mohamed a été  impécable.  Merci",5
281860,05-NOV-11,03-NOV-11,Mathieu,,fr,70.30.148.212,yvan.sawyer@bell.net,13863348,000000120993832,4,4,"non mon téléviseur de 23 ans  a cédé
 par la suite .éventuel remplacement!..
  merci.",3
281861,05-NOV-11,03-NOV-11,Madhu,,en,70.53.146.221,barbara.singer@sympatico.ca,13851490,000000121016596,5,5,"I would say there was nothing wrong, If I have to mention anything, maybe just that I was on hold twice, but very short.
",3
281862,05-NOV-11,04-NOV-11,Kevin,,en,70.49.117.106,plmiddlebrook@sympatico.ca,13873264,000000121035536,5,5,free service,5
281863,05-NOV-11,04-NOV-11,Lucas,,en,76.69.149.146,jeffreybutler@sympatico.ca,13869140,000000121019931,5,4,,4
280386,02-NOV-11,01-NOV-11,Hedi,,fr,67.68.185.123,lapointe.mariette@bell.net,13833364,000000120943301,1,1,j'aurais me faire entente et qu'il prenne le temps de m'expliquez comme il faut .à la fin je lui ai dit de laisser faire que je m'arrangerais avec ma fille .Et que j'essaieraisde me débrouillée. Je me demande si le Monsieur aimais sa Job,3
280387,02-NOV-11,01-NOV-11,Vijayashanti,,en,69.159.15.130,ellen.douglas@sympatico.ca,13831630,000000120943468,1,1,Todl nothing could be done that Bell security services had a conflict with windows 7 - give me a rate reduction as i am paying for a service I'm told i can not use,1
280388,02-NOV-11,28-OCT-11,Gavin,,en,174.91.67.224,rkhangaldi@sympatico.ca,13801076,000000120886849,5,5,Everything was geate,5
280389,02-NOV-11,30-OCT-11,Kevin,,en,70.55.213.37,cissygal@sympatico.ca,13814092,000000120905646,4,3,I had to wait over an hour un the phone to get some help -- the help was good WHEN IT WAS ANSWERED but it is annoying and very time consuming to have to wait on the telephone for so long -- Cissy Langridge --cissygal@sympatico.ca,
280390,02-NOV-11,31-OCT-11,Gabriel,,en,65.93.102.5,sheilabrown@sympatico.ca,13828276,000000120920966,4,4,Go to live contact right away,4
280391,02-NOV-11,27-OCT-11,Ana,,en,174.91.140.55,tml1fan@bell.net,13789572,000000120851391,5,5,,5
280392,02-NOV-11,30-OCT-11,Shashank,,en,70.53.41.245,mjmonahan@sympatico.ca,13817304,000000120906031,5,5,"Well it would be nice if you finally updated the name on my account to be:

MJ Monahan NOT J Monahan",4
280393,02-NOV-11,31-OCT-11,Sofiene,,fr,74.14.208.140,slag.dh@sympatico.ca,13828398,000000120925023,5,5,,5
280394,02-NOV-11,01-NOV-11,Kristen,,en,70.29.46.19,koronovichs@sympatico.ca,13833272,000000120947158,5,4,,5
280395,02-NOV-11,01-NOV-11,Guylaine,,fr,66.254.51.26,helene1@sympatico.ca,13832318,000000120944584,5,4,Il reste que vous chargé 28.95 pour un nouvel abonné alors que moi vous allez maintenant me charger 33.95 au lieu de 43.95 C'est mieux mais....,3
280396,02-NOV-11,20-OCT-11,Abbey,,en,184.145.1.102,me.cameron@bell.net,13703106,000000120679176,5,5,not made the charges in the first place,
280397,02-NOV-11,31-OCT-11,Oscar,,en,174.95.10.14,james_staples@sympatico.ca,13823894,000000120927490,2,2,I was constantly shuttled off to call 310-SURF even though I had suggested that I had already done that....at least twice during the chat,2
280398,02-NOV-11,27-OCT-11,Rym,,fr,70.49.77.99,yvon.decarufel@sympatico.ca,13790318,000000120846879,2,2,M`envoyer un technicien plus tôt,4
280399,02-NOV-11,01-NOV-11,Bedre,,en,65.94.98.236,wilt2wilt@sympatico.ca,13836360,000000120945967,4,4,,5
280400,02-NOV-11,20-OCT-11,Mario,,fr,76.67.143.110,jean-luc.reid@sympatico.ca,13700276,000000120678849,5,5,rien,3
280401,02-NOV-11,01-NOV-11,Mike,,en,76.68.88.72,loisthornton2@sympatico.ca,13833578,000000120952849,5,5,,5
280402,02-NOV-11,31-OCT-11,Lilian,,en,74.14.96.13,whanger@sympatico.ca,13829432,000000120928230,4,4,The technition was helpful and patient but it didn't solve the problem. I called back today and my email is finally unblocked.,3
280403,02-NOV-11,01-NOV-11,Ammar,,fr,184.144.240.241,m.licursi@bell.net,13833750,000000120951864,1,1,"my bill last month was more then double what it should of been. I payed more then 60% of the bill. Was not able to completely pay the bill  due to my budget. The next week a bell employee called me asking when i will pay the rest. I told her what i just wrote and said i'll pay the rest in the weeks that follow. This week I get my new bill all is ok but then yesterday i received a letter warning that my services will be stopped. I was furious, I payed  what i could last month and was going to pay the rest this month there is no need for that letter.As well  the amount over due is only a month old how dare you treat me the way you have. The guy i spoke with yesterday was a joke and i am tired of this. like i said yesterday  if bell stops my services i will not pay what i owe and i will change company. I could of  not paid anything last month but paid the most i could. my actions were not appreciated and i do not appreciate the way i am being treated. I don't care  unplug me  and get no more money from me i told that to the guy yesterday and he told me to leave if that's what i wanted to do. That is not how to talk to customers .",1
280404,02-NOV-11,31-OCT-11,Karen,,en,173.243.41.114,jeffreybutler@sympatico.ca,13824060,000000120914486,4,4,I think I ended up with a lot worse internet service  than what I had although I was assured no. I sent another email on that.,4
280405,02-NOV-11,14-OCT-11,Naveenkumar,,en,69.156.176.22,jungle.cat@sympatico.ca,13622600,000000120556865,5,5,,5
280406,02-NOV-11,20-OCT-11,Haykel,,fr,174.93.236.136,bebechinois@sympatico.ca,13695304,000000120699874,4,5,,4
280407,02-NOV-11,27-OCT-11,Karen,,en,70.24.16.58,barkwell@sympatico.ca,13778084,000000120839295,4,5,"Lead time on replacement modems cannot be 5-8 days. I am not a day-trader but my retirement income is based on the stock market so being on-line is important,also,bill paying and other critical daily events.
Everybody knows the Bell trucks have them on board(that's is how you get them to start with)so saying 5-8 days created a great deal of anxiety. ",4
280408,02-NOV-11,01-NOV-11,Yosra,,fr,70.52.66.183,glavallee@sympatico.ca,13832102,000000120944709,,,Je n'ai jamais appelé le 1 novembre à 10 h 36,5
280409,02-NOV-11,27-OCT-11,Sofien,,fr,69.157.133.66,gerv5@sympatico.ca,13781434,000000120860974,3,4,C`est très laborieux de rejoindre une personne. Il faut se taper tous les messages robotisés et faire beaucoup d`essai avant de rejoindre la bonne personne pour nous répondre. Il faut compter une bonne heure avant de faire tout le processus. Cela fait 3 ans que je suis avec Bell et c`est la troisième fois que je dois changer le router. Ce produit n`est pas assez durable. Depuis le temps que ce produit ne rempli pas sa fonction correctement je me questionne pourquoi personne n`agit pas pour le remplacer par un produit plus fiable. A chaque fois nous devons perdre un heure dans les communications avec Bell pour ensuite perdre 3 à 4 jours de service internet et par dessus tous il faut retourner l`ancien router par la poste reconfigurer celui-ci pour finalement retrouver le service presquement par miracle tellement il n`est évident de passer à travers ce calvaire. Bravo Bell!!!,1
280410,02-NOV-11,01-NOV-11,Sana,,fr,70.52.66.183,glavallee@sympatico.ca,13832104,000000120943876,,,Je n'ai jamais appelé le 1 novembre à 10 h 04,5
280411,02-NOV-11,26-OCT-11,Stephan,,en,70.49.16.95,gdmac67@sympatico.ca,13767166,000000120836329,4,3,,5
280412,02-NOV-11,30-OCT-11,Sylvie,,fr,184.148.173.66,yves.robineau@sympatico.ca,13819652,000000120903647,4,4,,4
280413,03-NOV-11,02-NOV-11,Ghorden,,en,70.29.122.174,eileen.campeau@sympatico.ca,13840378,000000120977399,4,4, wait time for a technician is too long,3
280414,03-NOV-11,02-NOV-11,Daniel,,en,174.91.14.150,a.occhiuto@sympatico.ca,13836870,000000120968863,4,4,Continue to answer calls promptly - even improve on it.,4
280415,03-NOV-11,02-NOV-11,Anis,,fr,184.145.188.197,mhammed.mellouki@bell.net,13845346,000000120974958,5,5,"Le soutien a très bien été. Continuez comme ça.
Merci",5
280870,04-NOV-11,28-OCT-11,Genevieve-Marie,,fr,69.156.164.67,gilles382@sympatico.ca,13795052,000000120876535,5,5,,5
280871,04-NOV-11,29-OCT-11,Samia,,fr,70.29.154.150,gtamaz@sympatico.ca,13807044,000000120891967,4,4,,5
280872,04-NOV-11,03-NOV-11,Aquiles,,en,76.71.57.89,ptekker@sympatico.ca,13860250,000000121010490,5,4,,5
280873,04-NOV-11,03-NOV-11,Annie,,en,174.88.4.106,lmdouglas@bell.net,13857794,000000120999562,5,3,It was getting late and I needed to go. I decided to wait until today and address it again.,5
280874,04-NOV-11,03-NOV-11,Jose,,en,184.147.14.245,doug021@sympatico.ca,13853676,000000120993225,4,4,,4
280875,04-NOV-11,03-NOV-11,Alun,,en,69.157.51.46,barmer3@sympatico.ca,13851512,000000121005479,1,1,"In the last three month logs 30 hrs.waiting for b
ell international.  Your services sucks",1
280876,04-NOV-11,03-NOV-11,Ammar,,fr,70.53.191.213,gratmic@sympatico.ca,13855136,000000120998967,4,4,,4
280877,04-NOV-11,03-NOV-11,Moez,,fr,64.228.77.245,mcaron003@sympatico.ca,13858616,000000121015538,4,5,,4
280878,04-NOV-11,03-NOV-11,Greg,,en,174.91.135.176,marg_wilton@sympatico.ca,13858272,000000120993690,5,5,"When Greg saw all the infections on my computer,he installed malware, I believe that was the name of it.  He said it would stop a lot of the infections that I had.  When the office took over the control of my computer, they wiped the malware out. Greg said it cost about $30.00 one time and I would  like to know the name of it.  The service man was the best!!!",5
280879,05-NOV-11,04-NOV-11,Nathan,,en,69.157.230.119,james.massitti@sympatico.ca,13868852,000000121018196,4,3,,3
280880,05-NOV-11,04-NOV-11,Porushotham,,en,70.49.218.203,greg.mcdavid@sympatico.ca,13868068,000000121040696,1,1,repair the problem and compensate for my time of having to deal with this same problem for 2 weekends now. I'm tired of having to waste my personal time dealing with Bell Canada internet services,1
280881,05-NOV-11,25-OCT-11,Jason,,en,69.159.4.205,randall.moore058@sympatico.ca,13758718,000000120804272,4,4,,5
280882,05-NOV-11,28-OCT-11,Karen,,en,70.29.29.166,klnewell@sympatico.ca,13797412,000000120883432,4,5,,4
280883,05-NOV-11,03-NOV-11,Abir,,fr,70.26.243.76,despax6@sympatico.ca,13853402,000000120995896,3,3,,4
280884,05-NOV-11,04-NOV-11,Farhana,,en,99.242.30.44,margota@sympatico.ca,13871322,000000121037760,3,2,"My transferring from rogers to bell was in NO way satisfactory The home phone transfer took four days to complete properly with myself spending HOURS on the phone resolving. The I discovered my bell moden which I already had was not transferred over resulting in internet disruption and again HOURS on the phone. Today the internet is up and running however my lap top is not connected resulting in me needing to call bell again to resolve I would like to bill bell for my time at an hourly rate of $65.00 an hour I believe to date it has now been 4 and 3/4 hours that I have waisted my time with









",2
280885,05-NOV-11,03-NOV-11,Josue,,en,65.95.20.184,jkdenman@bell.net,13856468,000000121005129,4,4,,4
280886,05-NOV-11,04-NOV-11,Andrew,,en,70.53.104.204,mkstockie@sympatico.ca,13872170,000000121033393,4,4,"Less automation, more representatives. It took 15-20 minutes before we talked to someone about our issue. When we did we had to tell her(not Andrew)4-5 times that we just wanted to talk to customer retention.",3
280887,05-NOV-11,27-OCT-11,Moncef,,fr,174.89.213.128,biche@bell.net,13778328,000000120858520,1,3,ecouter,2
280888,05-NOV-11,04-NOV-11,Greg,,en,69.158.171.73,lisejacques@sympatico.ca,13870642,000000121029314,5,5,"by Keeping the work or jobs in Canada  
where they belong not to a foreign cuntry",5
280889,05-NOV-11,04-NOV-11,Hema,,en,69.180.104.168,harryoberman@sympatico.ca,13868214,000000121040676,1,1,"have better response time I waited over 15 mins the 1st time and hung up.
the 2nd time was about 22 mins,  The language skills were 5 out of a rating of 10.
My problem is with sympatico mail I log on and then I get a error that IE has to shut down.

I do not have any troubles on my regular HOTMAIL ACCOUNTS.

Harry",1
280890,05-NOV-11,04-NOV-11,Reginald,,en,70.50.89.72,pj.steele@sympatico.ca,13873242,000000121018266,5,5,can't think of anything,4
280891,05-NOV-11,02-NOV-11,Jeanette,,fr,70.49.93.68,cg3189@bell.net,13838884,000000120972799,5,5,ne plus faire d erreur sur les facture et respecter les promesses que vous nous faite et respecter les ententes concluent avec vos conceilliers ou conceillieres merci,3
280892,05-NOV-11,03-NOV-11,Asra,,en,70.52.222.129,butterflywoman@sympatico.ca,13852110,000000121014788,1,1,the person was to reinstall my Bell Security but their system went down and she said she would call me back that evening - she did not. but she did not call the next day either.,3
280893,05-NOV-11,04-NOV-11,Milo,,en,174.89.30.222,jimpa@bell.net,13869308,000000121022168,3,3,,4
280894,05-NOV-11,04-NOV-11,Cecile,,en,174.89.30.222,jimpa@bell.net,13869310,000000121022739,3,3,,4
280895,05-NOV-11,04-NOV-11,Juan,,fr,174.95.241.190,roydi@sympatico.ca,13874048,000000121039399,4,5,The person that we connected with was very helpful and helped us connect this new computer.We were having difficulties and hw solved them for us.,5
280896,05-NOV-11,04-NOV-11,Sabrine,,fr,174.92.241.161,rogerlafleur1935@bell.net,13873950,000000121019317,5,5,,5
280897,05-NOV-11,04-NOV-11,Nouha,,fr,67.68.222.28,marioforget@bell.net,13871426,000000121021364,3,4,"le seul point que je n ai pas ete satisfait,lorsque j ai paye la facture du mois de septembre.le 22 octobre dernier je recois un appel telephonique au sujet qu un prepose de votre compagnie bell m a dit que j avait pas paye la facture pour le mois de septembre,moi j avais repondu oui je l avais paye et le prepose m a repondu que je l avais pas paye.la semaine derneire,je recois par la poste la facture de bell,sur la facture cetais ecrit le montant pour le mois d octobre et plus le montant du mois de septembre.pour regler pour le montant du mois de septembre,j ai telephone a mon compte bancaire pour qu il puisse envoye mon etat de compte bancaire,lorsque j ai recu mon etat de compte j ai verifier si le compte de bell il y avais passe et cetait bien identifier que le compte de bell il y avais ete paye.j ai s ai telephone a un des prepose de bell,je lui ai dit que mon compte avait ete paye.le prepose m a repondu que la facture du mois de septembre avais pas passe,moi j ai repondu que mon compte avais ete paye etle prepose m astinais encore que la facture etait pas paye etmoi j ai repondu avec la colere et a haute voix que la facture avait ete paye j ai racroche la ligne telephonique.plus tard je rappelle a nouveau c etait une autre prepose m a repondu oui je l ai trouve la facture et il y aurais pas de probleme,pour ne pas apye la facture du mois de septembre. ",4
280898,06-NOV-11,05-NOV-11,Jacqueline,,fr,70.29.149.49,richard.bastien2@sympatico.ca,13883382,000000121053348,3,3,,2
280899,06-NOV-11,05-NOV-11,Madhu,,en,174.93.89.101,l.mustard@sympatico.ca,13881042,000000121052527,4,4,,4
280900,06-NOV-11,04-NOV-11,Wissem,,fr,65.93.128.98,c.chaloux@sympatico.ca,13865308,000000121039516,5,5,rien de plus,5
280901,06-NOV-11,05-NOV-11,Rajni,,en,74.14.46.57,alicemclaren@sympatico.ca,13876846,000000121042672,4,5,,5
281401,04-NOV-11,03-NOV-11,Mahmoud,,fr,74.12.229.88,yves130@sympatico.ca,13863358,000000121016108,4,4,,4
281402,04-NOV-11,26-OCT-11,Crystal,,en,184.147.113.26,kathryn.james@sympatico.ca,13769606,000000120816057,3,2,"Crystal stated that my modem had been received by Bell.  The following day, I received ANOTHER notice from Bell to return the modem.  Would you please have a rep contact me as I want these notices STOPPED.  ",2
281403,04-NOV-11,31-OCT-11,Aymen,,fr,76.69.172.118,mbam@sympatico.ca,13825992,000000120929633,4,4,rien,5
281404,04-NOV-11,03-NOV-11,Perumalla,,en,74.12.41.152,aldavidson99@sympatico.ca,13850810,000000120998777,3,1,Just admit being overwhelmed and pass the call on to someone else. A valiant effort but increasing the server space was definitely not appropriate.  ,3
281405,04-NOV-11,03-NOV-11,Travis,,en,74.12.41.152,aldavidson99@sympatico.ca,13850808,000000121001268,4,4,,3
281406,04-NOV-11,02-NOV-11,Daniel,,en,70.49.243.166,tnhbaba@sympatico.ca,13849282,000000120982208,5,4,"
I had problem hearing. Hard to understand questions. I guess I am too old",3
281407,04-NOV-11,03-NOV-11,Suresh kumar,,en,69.156.154.101,landry.brian@sympatico.ca,13857444,000000121008646,4,3,He was very polite but I had a hard time understanding him because of his accent.,3
281408,04-NOV-11,29-OCT-11,Zoubeir,,fr,67.68.182.112,dadouetcie@sympatico.ca,13805560,000000120889965,4,4,Toujours beaucoup trop long lorsqu'on appelle chez Bell.  Long pour attendre et long pour régler une situation.,4
281409,04-NOV-11,03-NOV-11,Ahmed,,en,70.24.152.243,ebony.patches@sympatico.ca,13853874,000000121008269,4,4,"Try to cut down on the waiting time you are on hold. My phone battery keeps going dead by the time I get to actually talk to
a live person and then you go through the same routine again.",4
281410,04-NOV-11,02-NOV-11,Kayla,,en,174.89.250.76,makri@sympatico.ca,13844618,000000120968047,5,5,,4
281411,05-NOV-11,04-NOV-11,Mary ruksana,,en,67.70.94.65,barogers@sympatico.ca,13864656,000000121023450,4,4,Improve your cutomer relations by making it easy to call someone not an ocen away for assistance. In fact the person in India was perfectly polite and made every effort to assist but keeping such jobs in Canada would in itself be good P.R.,3
281412,05-NOV-11,31-OCT-11,Temsu,,en,70.52.175.83,gordreed@sympatico.ca,13823288,000000120928329,2,3,Temsu was ruthless in removing programs. I no looner have Microsoft Word or Excell. She also removed my online banking protection. Within 24 hr 1800 and 5700 dollars disappeared from my account. That's not funny,3
281413,06-NOV-11,05-NOV-11,Helenpearl,,en,65.92.135.165,esk58@sympatico.ca,13878988,000000121056796,4,5,it was alittle diffuculty understanding her,4
281414,06-NOV-11,04-NOV-11,Elyes,,fr,67.71.95.62,lucie.vieira060@sympatico.ca,13870820,000000121036332,5,5,,5
281415,06-NOV-11,05-NOV-11,Haricharan,,en,174.89.238.28,morris.berger@sympatico.ca,13882366,000000121053384,5,5,,5
281416,06-NOV-11,03-NOV-11,Sarah,,en,70.24.25.125,weyallathome1@bell.net,13863128,000000121001023,4,4,,4
281417,06-NOV-11,03-NOV-11,Mark,,en,65.93.197.10,steveandirene@sympatico.ca,13862114,000000121007278,5,4,,4
281418,06-NOV-11,05-NOV-11,Sonia,,fr,67.68.173.142,levesque.line@bell.net,13881220,000000121043893,1,1,"Si vous voulez plus de détails il me fera un grand plaisir de vous parler!!!
Je peux juste vous dire que je crois que ce sera le dernier moi qu`on sera client chez Bell.
Je suis nouvellement abonnée avec vous et je le regrette au plus haut point. J`ai des choses à rélger avec vous cette semaine mais à date pas trop de point positifs!418-495-3006",1
281419,07-NOV-11,06-NOV-11,Daniel,,fr,70.30.204.102,edith.andreb@sympatico.ca,13887120,000000121062968,4,4,il m'a fallu faire  3 appels avant de régler mon problème,5
281420,07-NOV-11,06-NOV-11,Moses,,en,174.88.254.67,kerrcanning@sympatico.ca,13888634,000000121064359,4,4,,4
281421,07-NOV-11,04-NOV-11,Ameer,,en,70.49.224.17,terrycrack6@sympatico.ca,13875360,000000121037644,4,4,,4
281422,07-NOV-11,05-NOV-11,Edwin,,en,24.138.105.151,twinsisenough@sympatico.ca,13884760,000000121042961,3,3,No comment,3
281423,07-NOV-11,04-NOV-11,Soumia,,fr,70.52.91.184,horlou@sympatico.ca,13868390,000000121018284,4,5,"En fait j'ai été très enchantée et surtout étonnée comment mon problème a été
résolu..la dame qui m'a répondu était très gentille et très compétente, ce qui n'est pas toujours le cas.",5
281424,07-NOV-11,04-NOV-11,Rodrigues,,en,74.14.154.82,vbroken@sympatico.ca,13875758,000000121033884,4,2,Offer to credit  my account for the equipment failure without me having to ask for one. No problems with Rodriguez.,3
281425,07-NOV-11,02-NOV-11,Ajay,,en,184.147.117.185,susan_gm@sympatico.ca,13848780,000000120985763,3,4,Hotmail makes it difficult for a person with limited literacy and disabilities to utilize their e-mail once a problem sets in.  Your staff could have a better understanding of how to assist aperson with intellectual disabilities.,2
281426,07-NOV-11,06-NOV-11,Silverious,,en,50.101.38.147,trish.watkins@sympatico.ca,13891480,000000121062407,5,2,,3
281427,07-NOV-11,04-NOV-11,David,,en,64.229.231.21,fanny.yarza@sympatico.ca,13867344,000000121025952,4,4,"Of all the technicians who helped me, Jes (ID: EY00394)was the most efficient!
There was a mixed up with the installation of Bell Five so I didn't have internet for over 2 days.  Jes managed to solve the problems.  He sure made my day!",5
281428,08-NOV-11,05-OCT-11,Kevin,,en,70.50.110.100,gawortkotter@bell.net,13517154,000000120349453,5,3,    ,5
281429,08-NOV-11,07-NOV-11,Wynbert,,en,70.29.46.191,david.cobden@bell.net,13894728,000000121074126,5,5,,5
281430,08-NOV-11,07-NOV-11,Priya,,en,70.50.55.58,jbroyd@bell.net,13897328,000000121070728,5,5,Nil,5
281431,08-NOV-11,07-NOV-11,Rebecca,,en,174.91.64.30,rhunter001@sympatico.ca,13901912,000000121074202,1,1,PLEASE STOP TRYING TO NICKLE AND DIME ME TO DEATH. WHY SHOULD I NOT BE ABLE TO PAY THE SAME FEE ON A CONTRACT FOR A YEAR WITHOUT YOU PUTTING A BUCK HERE AND THERE ON IT . IT SEAMS EVERY MONTH OR TWO I HAVE TO CALL TO SORT IT OUT.PLUS IM ABOUT 2 HOURS ON PHONE GETTING PASSED FROM ONE REP TO ANOTHER WITH NO POSITIVE ANSWERS. SO FRUSTRATING.I DONT THINK MY NERVES CAN TAKE MUCH MORE. AS I DREAD EACH TIME THE NEXT BILL COMES IN.CANNOT WAIT FOR CONTRACT TO END THEN SEE WHAT YOUR COMPETION CAN OFFER ME .AS YOU PEOPLE HAVE DROPPED THE BALL SO MANY TIMES ITS GETTING TIME FOR ME TO CHANGE FROM BELL AND GET BETTER SERVICE ,1
281432,08-NOV-11,07-NOV-11,Sunhith,,en,174.94.23.97,wilf.fryday@sympatico.ca,13904316,000000121080816,1,1,"rESOLVE MY PROBLEMS WITH E MAIL WHICH HAVE BEEN IN EXISTENCE NOW FOR TWO MONTHS AND I AM STILL IN A COMPLETE MESS.

whf

ps  iN NOT RECOMMENDING BELL THE PROBLEM IS THAT ROGERS IS NO BETTER",1
281433,06-NOV-11,04-NOV-11,Michael,,en,174.94.40.87,dahl9@sympatico.ca,13866168,000000121022057,4,3, Explain how I can check my gig usage...,4
281434,06-NOV-11,04-NOV-11,Helmi,,fr,174.89.223.226,michel.rafferty@sympatico.ca,13871990,000000121021934,5,5,Rien c'était parfait.,5
281435,06-NOV-11,05-NOV-11,Yara,,en,174.95.134.218,vandalay1@sympatico.ca,13884812,000000121054760,5,5,Nothing,5
281436,06-NOV-11,04-NOV-11,Juan,,en,70.24.169.152,steven.shier@sympatico.ca,13874994,000000121024816,4,4,,3
281864,05-NOV-11,04-NOV-11,David,,en,76.71.29.109,djwallace2@sympatico.ca,13866696,000000121034372,5,5,Allow the respresentative to qualify my line when I already have DSL hi speed Internet already. ,5
281865,05-NOV-11,30-OCT-11,Preethi,,en,174.88.242.139,sukhi.grewal@sympatico.ca,13818998,000000120907515,5,5,,5
281866,05-NOV-11,04-NOV-11,Justine,,en,76.64.150.92,gkd35@sympatico.ca,13867970,000000121020457,5,5,,5
281867,05-NOV-11,04-NOV-11,Kevin,,en,76.65.167.56,bev.alexander@sympatico.ca,13864834,000000121032920,5,5,,4
281868,05-NOV-11,04-NOV-11,Kamel,,fr,184.145.154.77,jacques_brunet@sympatico.ca,13868810,000000121032779,4,4,,4
281869,05-NOV-11,04-NOV-11,Isaac,,en,174.91.141.65,dagmar.zeljko@sympatico.ca,13866163,000000121038197,5,5,non,5
281870,05-NOV-11,04-NOV-11,Zef,,en,174.88.219.206,dcrobin@bell.net,13866404,000000121024845,3,3,,4
281871,05-NOV-11,04-NOV-11,Walid,,fr,70.50.153.210,afontaine37@sympatico.ca,13863908,000000121018638,5,5,non tout est super,5
281872,05-NOV-11,03-NOV-11,Manel,,fr,70.55.181.213,nicgravelle@bell.net,13859340,000000120999268,5,2,ils ont envoyé un technicien a la maison,5
281873,05-NOV-11,04-NOV-11,Gayathri,,en,67.71.23.220,bernielafave@sympatico.ca,13864798,000000121017867,3,1,Bell has an notorious reputation for online service. departments are not coordinated. Customers wait on line for ever for service. Technicians who are local and come to your home are excellent.,2
281874,05-NOV-11,04-NOV-11,Cesar,,en,50.101.140.13,brian292@sympatico.ca,13865188,000000121031196,5,5,"If you would have provided the service that I was paying for....2mbps....then this call would not have to be made.  I have been a faithfull bell customer now for how many years...I am now wondering if you are as good in customer service that you say you are...maybe a change would be good...maybe to Rogers....Im not sure at this point.  Ceasear whom I spoke to on this call...was a gentle, caring gentleman...very polite...very appologetic, and right to the source of the problem.. Ohhhhhhhhhhhhhhh and spoke in a language that could be understood...Kudos to you Ceasar...",4
281875,05-NOV-11,31-OCT-11,Ashley,,en,209.226.108.107,darbill.stephenson@sympatico.ca,13821864,000000120930310,4,2,We live in a rural area and dial up is our only reasonable choice. We could not understand why we couldn't get the bundle discount for the internet.  Ashley informed us that you would only get the bundle discount with DSL.  She was very pleasant and did everything she could for us.  We cannot understand why we are discriminated against because of having dial up.  We are willing to switch but to what?,3
281876,05-NOV-11,04-NOV-11,Hassan,,fr,174.93.247.177,aubins@sympatico.ca,13864487,000000121035940,3,2,,3
281877,05-NOV-11,04-NOV-11,Ayesha,,en,184.147.233.226,e_dandrea@sympatico.ca,13867008,000000121028559,5,3,More familiarity with the new Kobo Vox so that the e ail server bell.net could connect to it.,5
281878,05-NOV-11,04-NOV-11,Celina,,en,65.92.55.12,w.m.smith@sympatico.ca,13875908,000000121027727,4,5,"Celina found that all my SENT messages were still on the server;  some 4000 plus.    I had no idea that when I DELETE and cancel the DELETE & compact, that the msgs stayed on the system.   The means to advertise how to rid the system of these msgs should be made known for us old guys who are somewhat computer illiterate   Celina did a wonderful job, was patient and pleasent.  You should be proud of employes like her.",5
281879,05-NOV-11,04-NOV-11,Helmi,,fr,67.68.213.29,mmaitre@sympatico.ca,13872186,000000121020517,4,4,N/A,4
281880,05-NOV-11,04-NOV-11,Shobha,,en,76.64.56.246,jimenez1@sympatico.ca,13869300,000000121024137,2,2,"You did not solve my problem. I wanted to know why I have been charged $18 for excess usage of internet (the first time in my long association with Bell)especially when I was away on holidays during the billing period (August 25 to September 21). My first contact told me that I had used in this period 4 times more than my allowance (I have never been told that I had a limited time usage). As she could not give any further explanation she tranfered me to an expert in this matter. This new female voice said that when I was away somebody must have been using my wireless connection. Anything is possible but very few probable, therefore I told her that her postulation was not acceptable because I live in a condominium and only my daugther has had access to it for 1 week during my absence. She suggested changing my wireless password but I could hardly undestand her instructions, therefore it was agreed that her supervisor would call me. He did and I explained the problem to him. He asked me to to follow his instructions as I did, assuming that he would try to find  the cause of my alleged internet overuse. When I realize what he was doing it was too late for me to react. He disabled  my wireless connection and he said goodby using the taped niceties it has been a pleasure, etc. When I tried to ask him something else he said that it was not his department, etc. I felt that the solution of your employees to my problem was something like ""if you have pain in arm we will amputate it"". A year ago I also had problems with internet conection and it took 3 months to fix it...and finally the problerm was not inside my apartment. In summary I still do not know the origen of my alleged overuse and also I do not know why my  first Bell contact told me  that by November 4 I have already used my limit. WHY IS IT SO DIFFICULT FOR YOUR EMPLOYEES TO FIND A SOLUTION TO MY PROBLEM?    ",2
281881,05-NOV-11,04-NOV-11,Anusha,,en,67.70.93.228,gbroden@sympatico.ca,13867720,000000121032307,2,2,fix my problem,4
281882,05-NOV-11,04-NOV-11,Rym,,fr,50.100.132.48,belanger_108@sympatico.ca,13864742,000000121019211,5,5,tout etais parfait,5
281883,05-NOV-11,04-NOV-11,Med Jeber,,fr,70.26.199.35,jeannine.bourdeau@sympatico.ca,13869092,000000121033296,1,1,"Eviter de nous faire répéter 5 à 6 fois ;e même chose Il serait souhaitable que vous arrêtiez de changer de personne , Il ne comprenait pas du tout et il n'a pas pu me donner une réponse satisfaisante",1
281884,05-NOV-11,03-NOV-11,Ashley,,en,70.31.239.83,s.ardizzone@sympatico.ca,13861210,000000120994672,5,5,"your web was down..........
Colleen was great.",5
281885,05-NOV-11,04-NOV-11,Maria,,en,174.88.80.81,randy.remigis@sympatico.ca,13873534,000000121025469,5,5,Not sure if I am paying for an extra service.,3
281886,05-NOV-11,04-NOV-11,Nes,,en,174.88.80.81,randy.remigis@sympatico.ca,13873536,000000121025537,5,5,,3
281887,05-NOV-11,04-NOV-11,Maria,,en,174.88.80.81,randy.remigis@sympatico.ca,13873538,000000121025278,5,5,Not sure if I am paying for an extra service on Bell Internet Security.,3
281888,05-NOV-11,04-NOV-11,Anusha,,en,70.53.113.203,deblwhite@sympatico.ca,13866438,000000121024796,5,4,,4
281889,05-NOV-11,04-NOV-11,Moses,,en,65.93.160.198,family_goudreault@bell.net,13867334,000000121023013,5,5,,5
281890,05-NOV-11,04-NOV-11,Mohamed,,en,67.71.78.59,rjdavis009@sympatico.ca,13873824,000000121023778,5,4,,4
281891,05-NOV-11,04-NOV-11,Mark,,en,76.64.227.247,bradleyjrw@sympatico.ca,13865132,000000121018164,5,5,,4
281892,05-NOV-11,04-NOV-11,Keerthi,,en,76.64.227.247,bradleyjrw@sympatico.ca,13865134,000000121018174,5,5,,4
280416,03-NOV-11,01-NOV-11,Emmanuelle,,en,50.101.225.10,apgraves@bell.net,13830312,000000120944801,4,5,Nothing,5
280417,03-NOV-11,01-NOV-11,Yves,,fr,174.92.170.199,murielletherrien@sympatico.ca,13834376,000000120944086,5,5,sa demander 4 different hommes chez moi  et j ai du tirer des meubles 4 differente fois .plus 1 autre homme qui dans le poteau a ete capable de reparer enfin apres presque 2 semaine .j ai treover ca long pour Bell de reparer la ligne de telephone et l internet .j espere quil me chargeront pas 2 semaine de trouble .j ai pas aimer l experience du demenagement ...sa sali aussi avec leur bottes de travail.enfin je pense que c est regler car sa fait 2 jours que tous fonctionne bien  alors merci ...,3
280418,03-NOV-11,02-NOV-11,Ameer,,en,67.68.136.20,jnperfetto@sympatico.ca,13842872,000000120980014,5,2,"to have high speed internet service at all time, not only for few days.",4
280419,03-NOV-11,02-NOV-11,Andrew,,en,65.95.114.62,wilhelmriexinger@sympatico.ca,13849824,000000120978510,4,4,The first response to my call was not to satisfactory (Language)but forwarded to Andrew it was super.I can not understand as a longtime customer we have to complain regarding the charges to get a discount Bell should pass the discount on automatically to longtime customers ,4
280420,03-NOV-11,02-NOV-11,Divya,,en,174.92.93.145,crosenberg@sympatico.ca,13839362,000000120973284,5,5,Nothing,5
280421,03-NOV-11,01-NOV-11,Mustapha,,fr,184.144.191.208,harbour.daniel@bell.net,13832264,000000120944691,4,4,"Avoir pu résoudre mon problême a mon premier appel la semaine précédente, ai du rappeler deux fois, et cette fois, le technicien a pris le temps de m'écouter et a trouver le bon probleme.",4
280422,03-NOV-11,02-NOV-11,David,,en,184.145.10.21,camcmann@sympatico.ca,13838588,000000120970447,5,3,"Do not ever have India as a call center.  They are hard to understand and the phone connection is always bad.  This week and in previous weeks they hang up on me as I get very frustrated with them.  

All other countries seem to be fine this last call on Wed was from El Salvador and I was satisifed with the customer service.  Very professional easy to understand and willing to help.

I would prefer to talk to someone in Canada they at least can help me at the time. 

I have been considering going to Rogers as all my family and friends have done so.  They said the service is much better.

I hate when I know that the problem is a line problem and they insist that I check all my phone lines, my modem etc.  I tell them I have done that in the past and it does not make any difference, they insist I do it which does not fix the problem.  I explain that I have not changed anything in my house I have not added any new phones and I have reset the modem.  This is a intermittent problem I have had for years and it is somewhere in your line.  I have been out of service off and on through out the day.  I really should get some sort of reimbursement as I am not able to use the internet at all times.  This is very inconvenience and frustrating for me.",3
280423,03-NOV-11,02-NOV-11,Mohamed,,fr,76.71.199.38,maurice.gendron@sympatico.ca,13845064,000000120981187,5,5,"celle de mardi le 01 novembre n'a pas ete tres concluante car votre tchecnicien n'a pus rien faire pour moi tandis que celui de mercredi a put resoudre le meme probleme a ma satisfaction car c'etais le meme probleme que mardi
Merci a l'avance Maurice Gendron",5
280424,03-NOV-11,02-NOV-11,Radhika,,en,65.92.67.116,daisy4est@sympatico.ca,13839480,000000120988438,4,3,"My problem was not one you could solve, I had to contact my local Computer Shop.",4
280425,03-NOV-11,02-NOV-11,Justin,,en,184.145.3.170,87_vette@sympatico.ca,13836550,000000120979669,4,3,"My internet service was changed back in May 11 as the current package was no longer available.  My service had 60g download.  When your sales person renewed my service my download was renewed at 25g (I would have thought that the sales person would have offered the same service and I did not and continued to think that my service was 60g.  As a consequence I received a huge charge for over usage.  I called and the sales person said I could upgrade to add another 40g.  I did that, now assuming I had 105g.  Not the case.  Subsequence bills showed over usage again.  I called again in the first of Oct 11 and was told at that point I only had 65g.  That my original serive was renewed for at 25g,  not my previous 60g.  I again received this month another charge for over usage.  The customer service rep was very understanding and I received a two month credit which I appreciate, however you should know that in the original call it was not explained to me that my service was being lowered from 60g to 25g. ",3
280426,03-NOV-11,02-NOV-11,Elmer,,en,184.145.3.170,87_vette@sympatico.ca,13836552,000000120980169,4,4,,3
280427,03-NOV-11,31-OCT-11,Travis,,en,65.92.135.122,joelle006@sympatico.ca,13824290,000000120924026,3,1,"I was instructed to wait 2 days after midnight and that the issue would resolve itself.  It did not. Furthermore the representative, although very polite and professional made it appear that this issue was Bell's side, not mine....",3
280428,03-NOV-11,02-NOV-11,Elsy,,en,70.51.74.212,emyers@bell.net,13840500,000000120973017,5,4,,5
280429,03-NOV-11,02-NOV-11,Deo,,en,76.66.126.116,whbogart@sympatico.ca,13849808,000000120967229,4,4,There was a 20 minute wait to get an agent!  I was told that I would get an email confirming the action taken but I never got one.,3
280430,03-NOV-11,30-OCT-11,John,,en,208.83.214.140,scott.graham1@sympatico.ca,13818652,000000120910911,1,1,"It was very frustrating as every time I called Bell they would tell me it would be 24 to 48 to fix my email problem, but couldn't tell me what the problem was and why it was taking so long to fix. I had no email from Friday to Wednesday. I lost business because of this event which was suppose to have been fixed the last time it happened.",1
280431,03-NOV-11,02-NOV-11,Marwa,,fr,65.93.125.151,real.louise.chaput@sympatico.ca,13847126,000000120976980,5,5,tout était correct,5
280432,03-NOV-11,26-OCT-11,Moncef,,fr,184.151.127.207,diane.lachaine@sympatico.ca,13765736,000000120815277,1,1,"J'ai été traité de facon inacceptable par quatre préposés différents. J'ai demandé à parler au patron et un de ceux-ci ne faisait que me répéter la même question. ''Voulez-vous que nous rebranchions votre symatico?'' Ce qui ne règle pas mon problème. J'ai parlé à Kevin Beauchamp, à Princ ?, Miguel ?, et à Moncef qui a raccroché et faisait comme s'il ne m'entendait pas alors que moi je l'entendais très bien.
Là j'attends un téléphone de quelqu'un de chez-vous pour trouver une solution à mon problème, plus d'une semaine et j'attends.",1
280433,05-NOV-11,04-NOV-11,Jose,,en,184.148.129.54,sharongeorgiev@sympatico.ca,13874518,000000121039544,5,4,Nothing,4
280434,05-NOV-11,04-NOV-11,John,,en,67.71.11.9,gusmorrissey@sympatico.ca,13868116,000000121027356,5,5,,5
280435,05-NOV-11,04-NOV-11,Omar,,en,64.231.165.117,rl.smith@sympatico.ca,13873834,000000121017695,4,,Provide a person with better language skills,4
280436,05-NOV-11,03-NOV-11,Keith,,fr,50.101.177.232,clrb@sympatico.ca,13852748,000000120997403,4,4,,4
280902,04-NOV-11,28-OCT-11,Hema,,en,65.92.3.35,n.jain@sympatico.ca,13799608,000000120885697,1,3,Stop blaming the customer equipment when the problem was with the Bell servers.,1
280903,04-NOV-11,03-NOV-11,Allan,,en,74.15.46.112,funkygranny@bell.net,13854568,000000121014956,5,4,,5
280904,04-NOV-11,02-NOV-11,Adam,,en,184.147.231.157,ferg3103@sympatico.ca,13840726,000000120971191,4,4,,5
280905,04-NOV-11,01-NOV-11,Ali,,en,70.50.29.182,beerman@bell.net,13830470,000000120943101,5,5,,5
280906,04-NOV-11,01-NOV-11,Danielle,,en,174.91.144.40,audarbe@sympatico.ca,13830360,000000120953343,5,5,,5
280907,04-NOV-11,27-OCT-11,Reuben,,en,174.91.144.40,audarbe@sympatico.ca,13777916,000000120859904,5,4,,5
280908,04-NOV-11,01-NOV-11,Janice,,en,174.91.135.62,sandi.ash@sympatico.ca,13835404,000000120942037,5,5,nothing more.thanks,5
280909,04-NOV-11,03-NOV-11,Victoria,,en,184.146.233.43,cparente@sympatico.ca,13852838,000000121008805,5,5,Nothing,5
280910,04-NOV-11,03-NOV-11,Mohamed Nidhal,,fr,184.145.149.42,guilbeault_1@sympatico.ca,13855220,000000120995953,4,5,,5
280911,04-NOV-11,02-NOV-11,Mohammed,,en,74.15.101.45,trish.watkins@sympatico.ca,13849398,000000120985197,1,1,You could have found a solution to my problem and not kept me on the phone for a total of 4 hours!!!,1
280912,04-NOV-11,26-OCT-11,Feres,,fr,70.48.227.243,papout.turpin@sympatico.ca,13772910,000000120831317,5,4,temps d'attente tres long,4
280913,04-NOV-11,03-NOV-11,Arjuman,,en,70.52.216.137,bosanco@sympatico.ca,13851912,000000121002891,1,1,I was told to contact another division of Bell and told the didvision I was talking to could not help me.I was told to momitor my phone and call somebody else.,1
280914,04-NOV-11,27-OCT-11,Vallalar,,en,70.30.70.39,ekanga@sympatico.ca,13780544,000000120850189,4,2,STOP blocking my group e-mails in the future.,3
280915,06-NOV-11,05-NOV-11,Philip,,en,174.89.43.70,jtsrv@sympatico.ca,13880602,000000121055945,4,5,,5
280916,06-NOV-11,04-NOV-11,Anne,,en,76.67.109.157,dh.foster@bell.net,13866570,000000121024026,4,4,"First person who spoke obviously did not
really know how to solve the problem so had to ask for another person to commicate with who said they were a
supervisor. Obviously the first person needs more training in technical problems.",3
280917,06-NOV-11,05-NOV-11,Selim,,fr,65.93.3.232,pierleo@sympatico.ca,13882960,000000121041498,4,4,Je ne comprends pas qu'on ne peut pas avoir du service des techniciens à Montréal. Pourquoi la Tunési ?,4
280918,06-NOV-11,05-NOV-11,Wynbert,,en,74.12.182.164,rolandcouture@bell.net,13883530,000000121045401,4,5,I found it difficult to understand your rep. Better comms equipment at his end would have saved time repeating instructions.,4
280919,06-NOV-11,05-NOV-11,Alpha,,en,184.145.7.175,mkbryk@sympatico.ca,13882259,000000121043318,4,4,change the music I had to listen too while on hold,5
280920,06-NOV-11,05-NOV-11,Justin,,fr,70.53.175.8,mephiesto@bell.net,13882094,000000121041976,5,4,"je trouve dommage que plusieurs fois,des promotions ne soit pas disponibles au QUÉBEC.",2
280921,06-NOV-11,05-NOV-11,Andrea,,en,174.88.170.123,stanzimny@sympatico.ca,13884218,000000121055833,4,4,,4
280922,06-NOV-11,05-NOV-11,Sandra,,en,69.156.90.124,marie.mirrlees@sympatico.ca,13881738,000000121052895,5,4,Nothing = she did everything she could  is going to send me out a new modem,5
280923,06-NOV-11,05-NOV-11,Mauricio,,en,204.101.237.139,jmackay82@sympatico.ca,13880380,000000121056248,3,2,Less waiting on phone. fix problem.,2
280924,06-NOV-11,05-NOV-11,Sushil,,en,174.92.51.100,daja.sands@sympatico.ca,13878248,000000121049593,5,5,,5
280925,06-NOV-11,05-NOV-11,Ritwik,,en,174.89.62.237,webblack@sympatico.ca,13884978,000000121044448,5,5,,5
280926,06-NOV-11,05-NOV-11,Cristobal,,en,184.147.119.82,shipee1960@sympatico.ca,13884008,000000121049003,5,5,I was so happy to find out how to fix something so simple. Very polite,5
280927,06-NOV-11,04-NOV-11,Sylvie,,fr,65.93.13.90,simard_ma@sympatico.ca,13874606,000000121018971,5,5,,4
280928,06-NOV-11,05-NOV-11,Joshua,,fr,65.92.104.98,chabroszewska@bell.net,13877890,000000121054471,5,5,,5
280929,06-NOV-11,28-OCT-11,Gregory,,en,184.146.100.184,adamstepniowski@sympatico.ca,13790850,000000120884126,5,5,,5
280930,06-NOV-11,05-NOV-11,Sihem,,fr,67.68.250.236,mariette.plante@sympatico.ca,13881752,000000121046903,4,5,,5
280931,06-NOV-11,03-NOV-11,Denis,,en,70.52.164.100,Philip.Lees@bell.net,13850430,000000121002151,4,4,Give a better deal,4
280932,06-NOV-11,05-NOV-11,Med Amine,,fr,70.30.251.57,bellacrack@sympatico.ca,13877330,000000121049562,5,5,rien,4
280933,06-NOV-11,04-NOV-11,Moses,,en,76.71.90.141,normajean@sympatico.ca,13872654,000000121040126,5,5,Nothing  completely satisfied. Very polite and helpful,5
280934,06-NOV-11,03-NOV-11,Harjeeth,,en,184.145.182.30,stephane.harrison@sympatico.ca,13862058,000000121009696,5,4,Entitle me to put my initials JOD instead. STEPHANE HARRISON JOD,5
280935,06-NOV-11,05-NOV-11,Erick,,en,174.91.41.122,thomas.douglas@sympatico.ca,13884572,000000121046553,4,4,,3
280936,06-NOV-11,05-NOV-11,Carmen,,en,65.92.158.173,marilynbaker@sympatico.ca,13881756,000000121047953,4,3,,3
280937,06-NOV-11,05-NOV-11,Allan,,en,69.159.26.133,allan.cunningham@sympatico.ca,13876852,000000121046377,4,4,,5
280938,06-NOV-11,05-NOV-11,Revathi,,en,174.88.178.214,sydney.feldhammer@sympatico.ca,13884364,000000121051257,4,4,,3
280939,06-NOV-11,28-OCT-11,Michael,,en,174.89.194.70,peartree54@bell.net,13800314,000000120882735,5,5,nothing - service was excellent,5
280940,06-NOV-11,28-OCT-11,Sebastian,,en,70.27.80.229,cheshiiire@sympatico.ca,13792704,000000120873428,1,4,I HAD ORDERED HIGHSPEED DSL AND WAS TOLD MY THE GENTLEMAN THAT A REP HAD TO COME WITH MODEM ETC AND HOOK ME UP AND MAKE SURE IT WAS WORKING AS ITS A DRINK LINK  I HAVE NO HOUSELINE JUST CELL   I CALLED TO FIND OUT WHY NO ONE HAD CALLED TO SET UP A HOOK UP TIME AND THE GIRL ARGUED WITH ME THAT I HAD THE MODEM ALREADY AND THAT NO ONE HAD TO COME OUT ... I HAD NOTHING AND WAS STILL WAITING    IT FINALLY GOT ESCALATED AND HE SET UP THE APPOINTMENT   IT WAS FINALLY RESOLVED BUT I DONT NEED SOME CX SERV REP ARGUING WITH ME THAT I HAVE WHAT I DONT   I THINK I KNOW WHAT I DONT HAVE   ,3
280941,06-NOV-11,04-NOV-11,Luis,,en,70.49.150.221,trudy04@sympatico.ca,13875642,000000121031608,5,5,,4
280942,06-NOV-11,05-NOV-11,Sajid,,en,70.48.8.98,d.masliah@sympatico.ca,13878218,000000121045706,1,1,"I complained about my intermittant internet connection. In order to fix it, Bell lowered my connection speed to less than what I'm paying for.

I am not looking for alternative providers.",1
280943,04-NOV-11,03-NOV-11,Charles,,en,76.64.205.51,memery@sympatico.ca,13858726,000000120994960,2,,I was told she would call me back in about 2 hours once the internet address was sorted and would help me add email addresses and point things to us.,3
280944,05-NOV-11,29-OCT-11,Moses,,en,70.53.128.159,dave_birnie@sympatico.ca,13805658,000000120899894,5,5,nothing,5
280945,05-NOV-11,17-OCT-11,Alexander,,en,64.228.193.136,susan.hess@sympatico.ca,13661984,000000120597785,1,2,Listened carefully to my question and not give me a rehearsed answer./,2
280946,05-NOV-11,04-NOV-11,Mohan,,en,65.93.103.155,wchenier@sympatico.ca,13875972,000000121024126,4,4,nothing,4
281437,06-NOV-11,05-NOV-11,Ashok,,en,76.69.31.136,b.e.bechard@sympatico.ca,13877168,000000121041125,4,4,The service rep was okay but I had to ask him to repeat what he said several times as he was foreign plus I could barely hear what he was saying,4
281438,06-NOV-11,05-NOV-11,Sulochana,,en,69.158.28.221,jmark2006@sympatico.ca,13880384,000000121051439,3,5,make me a gin and tonic while I figure it out.,5
281439,06-NOV-11,03-NOV-11,Mindy,,en,174.92.52.63,dgiorgio@sympatico.ca,13853420,000000121012426,1,1,,3
281440,06-NOV-11,05-NOV-11,Suresh kumar,,en,50.101.149.110,Calunterleiter@bell.net,13876378,000000121044482,4,4,nothing,5
281441,06-NOV-11,03-NOV-11,Nora,,en,76.68.127.98,rwdandassoc@sympatico.ca,13861176,000000120998933,4,4,"I don't if there is anything that could have been done better during this particular conversation with Nora. I'm not sure that my problem has been totally resolved in the long term as I had the similar problem arise again on Saturday afternoon where I could no get onto the internet. I shut the computer down and figured I'd have to call the help line again on Sunday morning but when I opened my computer on Sunday morning the problem had gone away, at least for now.",4
281442,06-NOV-11,05-NOV-11,Manel,,fr,70.30.183.10,andre_gilbert@sympatico.ca,13876928,000000121045746,5,5,tout a été bien retabli,5
281443,06-NOV-11,05-NOV-11,Afef,,fr,174.91.238.73,sylvie.rudolph@sympatico.ca,13884380,000000121041162,5,5,,5
281444,06-NOV-11,05-NOV-11,Ricardo,,en,184.145.12.182,suewelsh@sympatico.ca,13884298,000000121055099,5,5,"I forgot to ask him for my wireless
pin number,maybe he should have asked",4
281445,06-NOV-11,27-OCT-11,Mahender,,en,184.145.114.82,barraco@sympatico.ca,13778088,000000120839439,3,2,offer compensation,3
281446,06-NOV-11,05-NOV-11,Mehdi,,fr,70.29.243.26,glamarre.etherrien@sympatico.ca,13879458,000000121051663,4,4,,4
281447,06-NOV-11,02-NOV-11,Mohamed Amine,,fr,69.159.161.114,gagnon2007@sympatico.ca,13841054,000000120967300,2,1,"incapable de m'expliquer les choses de façon à ce que je comprenne, en fait j,ai raccroché avant de ""pogner les nerfs"".On aurait dit une cassette....",
281448,06-NOV-11,05-NOV-11,Elyes,,fr,76.65.82.232,pdrapeau44@sympatico.ca,13882872,000000121047330,5,5,,5
281449,06-NOV-11,28-SEP-11,Amany,,fr,173.178.49.111,elagan@sympatico.ca,13429074,000000120198247,3,2,"1- ne pas me transférer 5 fois, pour en en fin du compte aboutir dans le second département a qui j'avais déja parlé 15 minutes avant. ceux qui mavait transféré parce que c'était supposément pas de leur ressort.  

  
2- malgré que c'était le 4eme appels pour le meme probleme, j'ai encore recu le mois suivant une facture (qui baisse mon crédit de 1$) plutot qu'un cheque. ce serait plaisant que ca se regle pour de vrai

3- pas en lien avec cet appel mais ce serait vraiment plaisant de comprendre le francais parlé a l'autre bout et qu'a l'inverse on me comprenne aussi. j'habite pas le maghreb me semble",2
281450,06-NOV-11,05-NOV-11,Ronda,,en,67.68.13.70,earcher2@bell.net,13878796,000000121042837,4,4,,4
281451,06-NOV-11,05-NOV-11,Linda,,en,67.68.13.70,earcher2@bell.net,13878798,000000121042189,4,4,,4
281452,06-NOV-11,05-NOV-11,Jacqueline,,en,67.68.13.70,earcher2@bell.net,13878800,000000121043637,5,5,,5
281453,06-NOV-11,04-NOV-11,Umesh,,en,174.95.215.166,malleyd@bell.net,13871174,000000121023428,5,4,,5
281454,06-NOV-11,05-NOV-11,Naveenkumar,,en,65.94.67.136,roslynrh@bell.net,13883574,000000121053825,4,4,,4
281455,06-NOV-11,05-NOV-11,Duncan,,en,65.94.214.13,lwillick@bell.net,13881500,000000121051570,4,3,"when i send e mail, the people get it 
many many times, like 50 or 60 of my same
email. 
I must have a virus somewhere, please 
help me, 905 871 1937 my phone
Hope to here from you soon
Lorraine Willick",5
281456,06-NOV-11,05-NOV-11,Justin,,en,174.89.49.197,eadavis@sympatico.ca,13878794,000000121047830,4,4,Had to wait for a decision to be made - maybe a supervisor had to be consulted,5
281457,06-NOV-11,05-NOV-11,Gavin,,en,174.91.4.78,don.kaikkonen@sympatico.ca,13878646,000000121056822,4,1,This is the 3rd time this year that I have had to call about a slow internet speed .I'm paying for up to 2 mbs and 3x has dropped to .5 mbs over the last month I would like a refund for service not delivered. We are good bell customers for mobile residence line and internet.,3
281458,06-NOV-11,05-NOV-11,Shelley,,en,70.55.30.14,perfecto@bell.net,13882888,000000121050725,3,3,"I had to talk to three different individuals to obtain an explanation while waiting almost an hour to get to the bottom on my enquiry: TV, Internet and Loyalty.  If I receive a one-bill form a single company, do I need to be led around the different departments?  Moreover, nobody seemed to have full knowledge of what I was asking.",2
281459,06-NOV-11,05-NOV-11,Ghassen,,en,70.52.65.201,frangerm@sympatico.ca,13879218,000000121051281,3,1,"Our problem was resolved only temporarily,as this morning I was faced with the very same problem ! when I asked why we were experiencing this problem of not being able to connect to the internet, I was never told the cause, and therfore was obliged to try and resolve the problem myself this morning.",2
281460,06-NOV-11,04-NOV-11,Nasra,,en,65.95.163.27,mdepapp@sympatico.ca,13871754,000000121033720,5,2,,1
281461,06-NOV-11,05-NOV-11,Samuel,,en,50.101.138.120,cardic@sympatico.ca,13877750,000000121055416,1,1,Talk to a Canadian tech person that can be understood. To much wasted time. No resolution as to why email and internet went down. Tech hung up on me. Took over 2 hours to fix.,2
281462,06-NOV-11,05-NOV-11,Nicole,,en,70.48.93.204,bobbatah@sympatico.ca,13877496,000000121045938,5,5,disappointed to have found out modem never sent re prvious discussion few days earlier.there should have been a follow up and confimation sent to confirm item sent.spent all day saturday waiting for modem.,5
281463,06-NOV-11,05-NOV-11,Aleem,,en,70.48.93.204,bobbatah@sympatico.ca,13877498,000000121045728,5,5,would like confirmation modem officially sent so as not to have repeat problem arise.,5
281464,06-NOV-11,03-NOV-11,Budala,,en,64.231.26.35,rbhunter@sympatico.ca,13860496,000000120993631,3,3,"I am very concerned about Customer Service being forward to foreign countries.  I read recently that Bell was bringing back this business to Canada.  I will from now on speak in French to be assured my technical problems are handled in Canada. If you
wish further information in this regard Bell Canada may reach me either by telephone or email to discuss my concerns. ",3
281465,04-NOV-11,03-NOV-11,Asma,,en,76.64.210.194,mary.melton@sympatico.ca,13858466,000000121009608,4,4,,4
281466,04-NOV-11,03-NOV-11,Hector,,en,85.237.211.249,breakwater.reach@sympatico.ca,13851980,000000121010411,5,5,"
Get yourself 20 Hector's XY691  

I have spent 22 hours over the last two weeks striving to get you poeple to do your job (Satifying your customers) service has been deplorable. Yesterday I met XY691 and Hector resolved your problem restoring my faith in Bell Canada.You need 20Hectors working on your problems every day I had decided to Dump Bell prior my experience withXY691.I would hire him tomorrow.
Your communication skills as a company stink.",1
281893,05-NOV-11,04-NOV-11,Ivette,,en,174.89.55.17,jzerebny@sympatico.ca,13869804,000000121019163,4,4,,4
281894,05-NOV-11,04-NOV-11,Ali,,en,76.68.50.17,peter.hitchcock@sympatico.ca,13873104,000000121027032,,,"Clarity with your billing
It took far to long
Still don't know
",1
281895,05-NOV-11,04-NOV-11,Nizar,,fr,70.48.189.20,aamarcotte@sympatico.ca,13863802,000000121017821,5,5,,5
281896,05-NOV-11,04-NOV-11,Mohammed,,en,184.147.209.148,sue.gilmore@sympatico.ca,13875042,000000121022973,4,4,"really nice young man,  had to have him repeat things several times as i could not always understand him.  he patiently did so for me.  i do not like the fact that you feel Canadians are not capable of doing the jobs you send to other countries.  sue",4
281897,05-NOV-11,04-NOV-11,Asir raja,,en,70.53.56.186,bripat744@sympatico.ca,13865212,000000121023747,2,2,"It is diificult for me to understand your technicians as their dialect is different & in this case the phone line was poor. My laptop was partially at fault, as it was not responding too well.",2
281898,05-NOV-11,27-OCT-11,Chad,,en,64.228.140.81,ptgray@sympatico.ca,13787152,000000120841968,5,5,,5
281899,05-NOV-11,04-NOV-11,Sharon,,en,70.48.2.71,leahandrob@sympatico.ca,13870440,000000121038181,1,1,"I called to cancel my modem lease. I was told that I cannot cancel the lease and that even if I obtain my own modem, I would still have to pay for a leased one from Bell. This is the most rediculous this I have ever heard. The modems offered by Bell are very limited and do not perform for heavy users that do High Def streaming. Lousy business practices Bell!!",1
281900,05-NOV-11,03-NOV-11,Alejandro,,en,69.157.151.42,rbrebion899@sympatico.ca,13860510,000000121013480,3,1,"bell security worked that night , next morning it didn't work had to call back",3
281901,05-NOV-11,03-NOV-11,Fathi,,fr,198.168.27.221,lcabrera9@sympatico.ca,13857536,000000120995286,5,5,Faire que votre serveur gére mieux Windows 98 puisque nous ne pouvons tous acheter une nouvelle version à chaque fois.,5
281902,05-NOV-11,31-OCT-11,Rajni,,en,70.31.50.112,lschaverien@sympatico.ca,13825380,000000120914687,4,5,,4
281903,06-NOV-11,05-NOV-11,Sudhakar,,en,70.29.24.122,pabh490@sympatico.ca,13882718,000000121056547,4,4,,5
281904,06-NOV-11,02-NOV-11,Simon,,en,174.95.244.239,laurent.basiala@bell.net,13843888,000000120990503,3,3,"En Français svp.
",2
281905,06-NOV-11,05-NOV-11,Hatem,,fr,65.93.4.223,g.plamondon@sympatico.ca,13879270,000000121043237,3,4,J'AVAIS DEMANDÉ QU'ON ME TÉLÉPHONE POUR M'AVERTIR QUE LE RÉSEAU ÉTAIT DE NOUVEAU OPÉRATIONNEL ET CELA N'A PAS ÉTÉ FAIT,3
281906,06-NOV-11,05-NOV-11,Mohd,,en,70.54.83.124,l.a.graham@sympatico.ca,13881032,000000121055385,4,3,Problem re-occured next morning.,4
281907,06-NOV-11,03-NOV-11,Duncan,,en,174.89.169.38,jim.milette@sympatico.ca,13856424,000000120997386,5,1,Completed what Duncan asked you said you would do back on Oct 22.,2
281908,06-NOV-11,05-NOV-11,Dilip,,en,70.31.40.106,ctakacsk@sympatico.ca,13878176,000000121048918,5,5,,5
281909,06-NOV-11,02-NOV-11,Carmen,,en,70.31.26.141,crank2flare@sympatico.ca,13839338,000000120972356,3,3,gotten me the information I was looking for without my having to talk to so many people,2
281910,06-NOV-11,04-NOV-11,Linda,,fr,76.67.156.245,ginette.belair040@sympatico.ca,13867920,000000121030556,3,4,Me donner accès à mon courriel sur le champs sans que je sois obligé d'attendre de 24 à 48 heures.,4
281911,06-NOV-11,04-NOV-11,Juan Carlos,,en,64.229.24.243,gibwashbrook@sympatico.ca,13867892,000000121019648,4,4,Nothing,4
281912,07-NOV-11,06-NOV-11,Marwa,,fr,70.29.254.209,pierre.boivin3@sympatico.ca,13890206,000000121057257,5,5,,5
281913,08-NOV-11,07-NOV-11,John,,en,76.68.127.12,raymondgsmith@sympatico.ca,13901766,000000121078467,5,5,My initial contact earlier in the day was clearly with a call centre in India and the information that I was given was totally wrong!,
281914,08-NOV-11,23-MAY-11,Nayeem,,en,174.93.86.252,argao@bell.net,12093018,000000117296186,1,1,Train your service tech better. The turn around time is the shits...,2
281915,08-NOV-11,07-NOV-11,Nes,,en,174.93.61.251,romuald1@sympatico.ca,13902204,000000121085706,5,4,,3
281916,08-NOV-11,07-NOV-11,Ganesh,,en,76.70.104.254,khward@bell.net,13898416,000000121073953,5,5,NOTHING,4
281917,08-NOV-11,07-NOV-11,Med Amine,,fr,174.95.240.2,g_desbiens@sympatico.ca,13895996,000000121083002,4,5,,5
281918,08-NOV-11,07-NOV-11,Miguel,,en,69.158.16.215,hgiese@sympatico.ca,13896730,000000121095887,4,4,"Could do the job well when he had control, but had difficulty telling me what to do..",3
281919,08-NOV-11,07-NOV-11,Med Jamel,,fr,65.94.11.69,marcolavallee@sympatico.ca,13899540,000000121085792,5,5,"tout à été résolut et même plus,merci",5
281920,08-NOV-11,07-NOV-11,Tyrone,,en,70.31.43.241,bennewies@sympatico.ca,13893280,000000121075092,5,5,,5
281921,08-NOV-11,07-NOV-11,Cath,,en,70.24.112.195,npeckham@bell.net,13900812,000000121084981,4,4,,3
281922,08-NOV-11,07-NOV-11,Chirine,,fr,70.49.76.51,duplessis.d@sympatico.ca,13895296,000000121070112,5,4,,4
281923,08-NOV-11,07-NOV-11,Seshadri,,en,70.29.20.231,windham.creek@sympatico.ca,13904348,000000121079059,3,3,"I had to wait over one hour in a queue to speak to the service rep.  The rep did not know of any network problems in my area but he could not fix my internet connectivity problem.  When I was passed on to a network tech, they told me there was a problem in my area.  It took at least 4 hours to resolve.  As a result, I could not work from my home business for the rest of the day.",2
281924,08-NOV-11,07-NOV-11,Salvador,,fr,69.157.158.113,viviane.selim@sympatico.ca,13904136,000000121091094,5,5,,5
281925,08-NOV-11,07-NOV-11,Imen,,fr,69.159.177.125,jmcduff@sympatico.ca,13897710,000000121069150,3,3,,4
281926,08-NOV-11,07-NOV-11,Annie,,en,74.15.240.197,jmcknight7@sympatico.ca,13897714,000000121086254,4,5,,4
281927,08-NOV-11,07-NOV-11,Allan,,en,174.89.238.4,jogold@sympatico.ca,13897828,000000121093984,2,2,It is very hard to hear and talk to people who are thousands of miles away (I'm not sure where). It is almost impossible to understand them.,3
281928,08-NOV-11,07-NOV-11,Khalil,,fr,70.51.7.241,sover13@bell.net,13903068,000000121071091,5,5,,5
281929,08-NOV-11,07-NOV-11,Tathiana,,en,70.49.168.108,pumpernickel@sympatico.ca,13901518,000000121084391,5,5,Notify me that there was an outage to my internet service prior to me having to learn about it on my own.,
281930,08-NOV-11,07-NOV-11,Jorge Alberto,,en,184.151.127.209,mckelveyc@sympatico.ca,13899908,000000121079513,5,5,To connect me to someone like Jorge Alberto right away instead of putting me on hold and going from one to another until I hit this knowledgeable person,3
281931,05-NOV-11,04-NOV-11,William,,en,64.229.86.146,jeff.saikaley@sympatico.ca,13869126,000000121017983,5,5,Waing time is to long to get a representative. Waited over 10 minutes on the phone.,4
281932,05-NOV-11,04-NOV-11,Noureddine,,fr,67.70.133.67,shedouk@sympatico.ca,13874532,000000121040228,5,5,Pas rien de plus,5
281933,05-NOV-11,04-NOV-11,Sharon,,en,174.93.50.222,pradisa@sympatico.ca,13873332,000000121024067,5,5,Sharon was very helpful. She was pleasant and basically kept me as a Bell internet customer as I seriously thought about switching to Rogers cable for the internet.  ,4
280437,05-NOV-11,04-NOV-11,Cecilia,,en,70.51.90.67,hrwoudsma@bell.net,13868418,000000121039121,5,5,"Cecilla was very frindly, helpful and Cecilia knew what she was doing.She even followed up by calling me back,to check if everything was working fine. And in deed it was. And I could understand her good,Cecilia spoke good english.",5
280438,05-NOV-11,04-NOV-11,Moses,,en,76.67.11.141,jeff.lawrence@sympatico.ca,13869120,000000121019117,5,5,"Though the problem was handled well, I don't think it should have occurred in the first place.",3
280439,05-NOV-11,17-SEP-11,Amanda,,en,174.58.98.30,russell36@bell.net,13295864,000000119945385,3,4,Kept being shuffled from 1 department to another and then Was satisfied with end result until we got our next bill. Items agreed to where not followed thru with. ,3
280440,05-NOV-11,04-NOV-11,Isaac,,en,64.229.81.132,markfaye@sympatico.ca,13871458,000000121040133,4,5,,4
280441,05-NOV-11,04-NOV-11,Sannie Lou,,en,70.51.167.10,mark.mutterback@sympatico.ca,13871450,000000121019840,5,5,,5
280442,05-NOV-11,04-NOV-11,Sonia,,en,74.14.38.241,marc.rottier@sympatico.ca,13871240,000000121032415,5,2,all was good the call was courtious and very helpful and tried everything to fix my problem. Did not resolve problem but did help,4
280443,06-NOV-11,04-NOV-11,Nancy,,en,70.24.170.241,clayrose@sympatico.ca,13865866,000000121021854,3,4,decrease costs,2
280444,06-NOV-11,05-NOV-11,Andy,,en,69.159.61.184,jcgillis@bell.net,13880154,000000121048257,5,5,nothing,5
280445,06-NOV-11,05-NOV-11,Mohamed,,fr,76.71.184.218,joanie.messier@bell.net,13880410,000000121055662,5,5,Rien de plus,5
280446,06-NOV-11,05-NOV-11,Mohamed,,fr,74.12.228.133,jeannot.pelletier@sympatico.ca,13880200,000000121056204,4,4,,5
280447,06-NOV-11,05-NOV-11,Juan,,en,174.89.174.66,malton@sympatico.ca,13881620,000000121043844,1,1,Give us a real answer to the problem.,1
280448,06-NOV-11,04-NOV-11,Nagender,,en,174.92.110.127,sharon.melnychuk@sympatico.ca,13874514,000000121040725,3,4,,4
280449,06-NOV-11,05-NOV-11,Mary Ann,,en,174.92.104.254,ryanfilm@sympatico.ca,13883660,000000121046026,5,5,"Mary Ann was in the London, Ontario call centre.  All call centres should be in Canada.  ",5
280450,06-NOV-11,04-NOV-11,Emely,,en,174.95.84.228,darmstrong@sympatico.ca,13866301,000000121032477,3,4,"At the time of the call I was satisfied, however once again my internet service is crap. I don't know how many times we have called to get this fixed, but it is still no better. Each time we have called your representatives have been helpful, but by the next day the service is back to a snails pace. Can someone please fix this????",2
280451,06-NOV-11,05-NOV-11,Nebgha,,fr,70.30.183.10,andre_gilbert@sympatico.ca,13876930,000000121042854,3,2,Je n'ai aucun commentaire a faire elle bien a essayé mais n'a pas réussie,5
280452,06-NOV-11,05-NOV-11,Malek,,fr,70.31.245.130,indra.mcewen@sympatico.ca,13879940,000000121042051,3,3,,3
280453,06-NOV-11,05-NOV-11,Dorsaf,,fr,70.31.245.130,indra.mcewen@sympatico.ca,13879942,000000121041203,3,3,,3
280454,06-NOV-11,05-NOV-11,Hatem,,fr,184.148.246.84,lu7prevo@sympatico.ca,13881450,000000121045104,5,4,rien de plus,5
280455,06-NOV-11,05-NOV-11,Anis,,fr,65.95.72.152,carilou@bell.net,13877756,000000121052194,5,4,,4
280456,06-NOV-11,02-NOV-11,Mohamed,,fr,69.159.161.114,gagnon2007@sympatico.ca,13841056,000000120988696,4,4,"
très clair dans sa façon de vérifier les choses.",5
280457,06-NOV-11,05-NOV-11,Kevin,,en,64.231.129.137,johnnymac69@bell.net,13880484,000000121054859,5,5,,5
280458,06-NOV-11,29-OCT-11,Manel,,fr,174.92.182.162,famillecperron@sympatico.ca,13806408,000000120898854,4,3,nous attendons toujours notre nouveau modem et nous sommes le 6 novembre 2011,4
280459,06-NOV-11,05-NOV-11,Partha,,en,65.92.183.243,kcaseyk1@sympatico.ca,13880802,000000121056124,4,3,To resolve the problem was quite simple and quick. However what I would like to know why these glitches emerge once every four to six months. It appears as if Bell desired a direct contact with the customers. ,4
280460,06-NOV-11,05-NOV-11,Khan,,en,64.231.134.146,sid.chris@sympatico.ca,13884028,000000121056643,3,3,,3
280461,06-NOV-11,04-NOV-11,William,,en,174.95.71.19,cottrellj@sympatico.ca,13865966,000000121021153,2,1,Your representative could have provided some solutions to my email problem other than jsut suggesting the sender resend the email.,3
280462,06-NOV-11,05-NOV-11,Naveenkumar,,en,70.27.74.86,k.koabel@sympatico.ca,13880694,000000121049515,4,4,,4
280463,06-NOV-11,04-NOV-11,Jason,,en,174.95.64.230,lizcraig@sympatico.ca,13870658,000000121039705,5,5,nothing agent was excellent,5
280464,06-NOV-11,05-NOV-11,Elizabeth,,en,174.95.90.49,toolbar@sympatico.ca,13884682,000000121051573,1,1,Better English and technical skills would help.,1
280465,06-NOV-11,05-NOV-11,Steph,,en,204.101.237.139,louistai@sympatico.ca,13881420,000000121051611,1,3,Terrible. Terrible service. I had an internet connection issue and no one seemed to want to take the responsibility to help me. I was on the phone for 2 hours talking to 7 different reps until the issue was finally resolved. I'm not sure how you guys work internally but it was a very simple job. I think Bell needs to have better training with their staffs as they are not very knowledgeable. ,1
280466,07-NOV-11,04-NOV-11,Hatem,,fr,206.162.131.205,nicola.c@sympatico.ca,13872568,000000121036103,3,1,Respecter vos promesses.  On m'a dit que mon service internet serait rétablis pour dimanche et ce problème n'est pas encore réglé.  Lundi pm le 7 nov 2011.,2
280467,07-NOV-11,06-NOV-11,Chenrup,,en,65.94.244.49,behuynh@sympatico.ca,13885902,000000121063872,3,3,"I thank you for your help. My problem was solved grace the suggestion of Belll employee.
Be.",4
280468,07-NOV-11,06-NOV-11,Harjeeth,,en,65.92.237.78,meyerkohn@sympatico.ca,13889500,000000121061906,5,5,,5
280469,07-NOV-11,04-NOV-11,Antony,,en,99.254.231.4,angela.williams1@sympatico.ca,13864250,000000121017685,1,1,"As I had already diagnosed the problem and realized I need a new modem,  When I called Bell to request a replacement for the 15 year old modem.  I was not please to be informed that I had to pay shipping for this to be delivered 5 days later, while I must still pay for a full month of service that I was not able to to utilize.",2
280470,07-NOV-11,06-NOV-11,Josue,,en,184.148.187.233,lloyd.carr@sympatico.ca,13888968,000000121066276,4,4,"Have a FAQ on errors for rejected mail to your server and some steps the user could do to resolve the problem ourselves. My inbox and delete folders were very low.  A POP folder on the server was holding my mail, and apparently was still left there.",4
280471,07-NOV-11,03-NOV-11,Kumar,,en,67.71.69.210,pick2@sympatico.ca,13860000,000000121006216,5,5,,5
280472,07-NOV-11,26-OCT-11,Sabrine,,fr,174.91.241.108,rili73@sympatico.ca,13773894,000000120821694,3,5,,4
280473,07-NOV-11,28-OCT-11,Priya,,en,76.64.134.136,lot@sympatico.ca,13798058,000000120883339,4,4,,4
280474,08-NOV-11,07-NOV-11,Mohamed,,fr,50.100.108.178,andrenormandin@bell.net,13892736,000000121086033,5,5,"Rien. Tout as été parfait.  J'ai été très très bien servi.  Très polie, explique très bien et offre des spéciaux quand il en as.  Très gentil messieur.",5
280475,08-NOV-11,07-NOV-11,Luis,,en,174.88.253.72,johnprange@sympatico.ca,13897918,000000121083222,5,4,nothing,5
280947,05-NOV-11,04-NOV-11,Seshadri,,en,70.50.66.10,raesfeld@sympatico.ca,13873478,000000121029391,5,5,,5
280948,05-NOV-11,04-NOV-11,Ahmednur,,en,174.94.56.70,frank.jones@sympatico.ca,13867560,000000121027884,3,1,"It would be nice if when a call is made to cancel they would just cancel instead of being like a tele marketing person and do what the customer  would like instead of being on the phone for 30 minutes doing thir speach
  I realize that you would like us to stay with your company but I have given Bell numerous chances to improve my service but to no good.  The gentleman was  very pleasant and I am sure he was doing  his job very well but when someone asks to be  cancelled it would be nice if after a couple of minutes they haven't changed there mind, just please let them change there server.  Thanks once again.  Isobel Jones
",2
280949,05-NOV-11,04-NOV-11,Shirin,,en,70.50.104.110,neil.l.duncan@sympatico.ca,13872518,000000121017793,4,4,,1
280950,05-NOV-11,23-OCT-11,Wynbert,,en,174.89.40.84,jeetgill@sympatico.ca,13731448,000000120744774,5,4,,5
280951,05-NOV-11,04-NOV-11,Zaccheus,,en,174.88.78.20,stevenson_associates@sympatico.ca,13875006,000000121021869,4,4,,4
280952,05-NOV-11,04-NOV-11,Claudia,,en,69.156.98.137,elizabeth.quinn@sympatico.ca,13867132,000000121020862,5,5,"Nothing...other than sit with me at my computer ;)",5
280953,05-NOV-11,04-NOV-11,Ghassen,,fr,184.145.152.238,fabien.caron@sympatico.ca,13867316,000000121032405,3,4,"Moins interrompre et faire attendre ""sur la ligne""...",3
280954,05-NOV-11,04-NOV-11,Hana,,fr,70.53.197.151,marie-paulecyr@sympatico.ca,13871384,000000121020177,1,4,"La personne ne comprenait pas ce que je lui demandais et quand je lui ai donné mon code  elle m,a nommé deux autres personnes avant de comprendre qui j'étais.
Merci ",4
280955,05-NOV-11,03-NOV-11,Harjeeth,,en,76.69.23.209,lanctot@sympatico.ca,13857440,000000121003622,4,3,,4
280956,05-NOV-11,04-NOV-11,Ron,,en,70.29.129.219,hilaryreed@sympatico.ca,13868322,000000121021685,4,4,"Since moving here in June we have had many problems establihing a reasonale service with Bell.  We have been loyal bell customers for 30+ years with no problems, my telephone/internet service rarely cost ove $100 a month.  My last 2 bills have been $160.  Following my latest call I think the problem has been resolved to my satisfaction.  My calls to Bell have been dealt with in a polite and professional manner, with one exception where rudness was the order of the day, to improve your service please stress the importence of maintaining professional service to your employees.  The maybe answer below stems from my problems at this location and prior to that i would have definitley recommende Bell to any one.",3
280957,05-NOV-11,04-NOV-11,Elyes,,fr,174.92.165.201,chaputriendeau@sympatico.ca,13865632,000000121037659,4,5,,5
280958,05-NOV-11,04-NOV-11,Porushotham,,en,70.54.0.155,george.hodgson@sympatico.ca,13867784,000000121040029,5,5,This trouble call was escalated because it required further tech support. The issue was resolved completely to my satisfaction. Both reps were professional and knowledgeable and a pleasure to deal with. Thank you!,5
280959,05-NOV-11,04-NOV-11,Douglas,,en,70.29.71.105,pastloancan@sympatico.ca,13872926,000000121027076,4,2,About one year ago we signed up for complete Bell service. We were told the first yesr would cost $104 per month and the second year about $115.Every month the cost increased about $10. This past month was $155. Every month we have to phone in to straighten things out. We have used Bell services for 60 years but now I am seriously considering dropping everything. You also dropped my favorite program on channel 213 some months ago.,1
280960,05-NOV-11,04-NOV-11,Stephan,,en,70.29.60.69,carolezaza@sympatico.ca,13865452,000000121033692,5,4,Nothing.,5
280961,05-NOV-11,04-NOV-11,Zaccheus,,en,184.146.137.192,ethomas1@sympatico.ca,13867256,000000121022284,5,5,,5
280962,05-NOV-11,04-NOV-11,Loyda,,en,76.68.114.166,awabate@bell.net,13864512,000000121022262,5,5,None,5
280963,05-NOV-11,04-NOV-11,Ajay,,en,69.158.138.82,m_eden@sympatico.ca,13871036,000000121038163,5,4,,4
280964,05-NOV-11,03-NOV-11,Jhon,,en,76.64.199.237,janet.truant@sympatico.ca,13856032,000000121008025,5,5,Nothing,5
280965,05-NOV-11,04-NOV-11,Henry,,en,174.91.47.35,susanne.j@sympatico.ca,13875106,000000121030680,5,5,,5
280966,05-NOV-11,31-OCT-11,Mohamed Nidhal,,fr,174.91.239.140,jjalbert_9@sympatico.ca,13824150,000000120925728,3,3,Je trouves plutôt pathétique qu'on me réponde d'ignorer la lettre que j'ai reçue disant que j'ai demandé d'interrompre mon service internet alors que c'est faux.  Une erreur!!! Toute une erreur!!!,2
280967,05-NOV-11,04-NOV-11,Zishan,,en,70.52.178.113,ehazelton@sympatico.ca,13867082,000000121040220,5,5,,5
280968,05-NOV-11,02-NOV-11,Aymen,,fr,74.14.187.33,carole.decarie@sympatico.ca,13838690,000000120988777,5,5,,5
280969,05-NOV-11,03-NOV-11,Latregan,,fr,76.67.180.130,ldionne48@sympatico.ca,13857548,000000120998010,3,5,,4
280970,05-NOV-11,04-NOV-11,Shashank,,en,76.68.83.191,jliz.lee@sympatico.ca,13869370,000000121033382,5,5,,5
280971,05-NOV-11,04-NOV-11,Anusha,,en,74.12.227.111,luanp@sympatico.ca,13870792,000000121031693,5,5,I can't think of anything to suggest - I received very good response to my enquiries and request for help.,5
280972,05-NOV-11,03-NOV-11,Daniel,,en,70.24.111.223,john.patton@sympatico.ca,13856644,000000121012175,5,5,"On a scale of 1 to 5 you got a 6
I am now 100% Bell, 2 land lines (1 in Quebec), 2 mobile phones, Express view, Fibe TV and Sympatico. Perhaps you should have a special for customers like me.

John Patton
 ",5
280973,05-NOV-11,04-NOV-11,Shobha,,en,70.27.64.36,gwlewin@sympatico.ca,13868130,000000121022588,5,5,,5
280974,05-NOV-11,04-NOV-11,Nikitha,,en,74.14.4.228,johnmcintyre@bell.net,13869542,000000121034878,3,3,Responded more expeditiosly,4
280975,05-NOV-11,04-NOV-11,Asma,,fr,67.68.110.135,diane.gag@bell.net,13866598,000000121019089,5,5,"c'est avec madame Asma que j'ai eu le plus  de service, elle a été très compétente. C'était la troisième journée
que j'essayais de faire connecter mon internet. Aussi, avec vos conseillers ou vos techniciens, on a de la difficulté à comprendre leur accent. 
Depuis le 26 octobre que j'étais connecter à Bell. Un gros merci encore à Madame Asma.
Gérard Bergeron et Diane Gagnon",3
280976,05-NOV-11,04-NOV-11,Will,,en,65.95.104.221,d.hutch@sympatico.ca,13866132,000000121021665,5,5,Perfect implementation of new 2WIRE modem. Also answered all my technical questions along the way. Very well done !,5
280977,05-NOV-11,04-NOV-11,Aroua,,fr,174.92.185.237,marie-christine7@sympatico.ca,13871376,000000121029500,5,5,rien,5
280978,05-NOV-11,04-NOV-11,Walid,,fr,69.157.224.203,suzannefroy@sympatico.ca,13875120,000000121033882,2,1,Je comprend que son rôle est de vendre mais je l'ai trouvé insolent et pousse trop... j'ai même pensé à changer pour Vidéotron après plus de 47 ans avec vous???????,
280979,06-NOV-11,05-NOV-11,Shawn,,en,70.24.222.192,twoody@sympatico.ca,13884764,000000121051066,4,1,problem not resolved,2
280980,06-NOV-11,05-NOV-11,Juan,,en,70.29.15.30,themcclays@sympatico.ca,13884558,000000121042508,5,5,nothink service was great,5
281467,04-NOV-11,30-OCT-11,Celina,,en,174.91.99.98,jean.arnold.ward@sympatico.ca,13815792,000000120906823,5,5,"This is not an improvement, but in actual fact a show of going above and beyond for me.  I called indicating the internet was down.  During our conversation after rebooting the internet came back up.   However, after ending the call the internet went back down.  I was just about to call, when I got a call from the person I was talking to indicating that in fact there was a server outage in my area.  It was really nice that she took the time to call me back and let me know.
Bravo.... kudos to her!",5
281468,04-NOV-11,03-NOV-11,Mahender,,en,70.48.93.29,rblackburn4@sympatico.ca,13860498,000000121003280,5,5,"Nothing to add Mr Mahender.Handled my problem very professionally.You could consider a promotion on his behalf.

Regards Mr R Blackburn 

  

",5
281469,04-NOV-11,03-NOV-11,Luke,,en,70.51.66.122,tom.keyworth@sympatico.ca,13862634,000000121009994,5,4,"I was questioning the removal of a monthly credit I was receiving due to limited performance of my internet access. Apparently, the original credit was awarded as a promotion for 24 months, and the 24 months had just expired. The limited performance has not changed, and I find the explanation really not satisfactory. However, I am satisfied that I am receiving a loyalty benefit in its place. I just question the business rationale. 

Thank you, Tom Keyworth",5
281470,04-NOV-11,03-NOV-11,Donna,,en,65.92.77.19,jjacoby@sympatico.ca,13856450,000000121011002,4,4,"When signing up for a new contract, should mention the increase",3
281471,04-NOV-11,03-NOV-11,Hedi,,fr,50.100.135.139,boyard146@sympatico.ca,13851940,000000120992173,2,1,"Il y a eu confusion.  Personne ne s'est présenté hier entre 17h00 et 21h00 ainsi que mercredi soir.  J'ai parlé avec le centre de vérification du Québec hier et ils m'ont dit que le billet a été fermé.  Le centre de vérification du Quebec ont repris un rendez-vous pour moi pour aujourd'hui et le technicien s'est présenté ce soir.  Je trouve que les services bell ailleurs qu'au quebec nous fournissent pas un bon service consernant cette situation.   

J'espere seulement communiquer avec les services techniques et soutien techniques aux quebec.

Merci.

N.B. Pourquoi nos appels sont filtrés en Tunisie?

",3
281472,04-NOV-11,20-OCT-11,Revathi,,en,70.27.89.144,j.lubbock@sympatico.ca,13699942,000000120699939,2,1,"Instead of being on phone with me for so long, I could have been referred to someone else.  I was on the phone for over an hour and nothing got resolved!",
281473,04-NOV-11,03-NOV-11,Josue,,en,76.71.56.58,carmaluka1@sympatico.ca,13852270,000000121014884,5,5,"Nothing. Your representative was one of the best I have spoken to.

Thanks",5
281474,06-NOV-11,05-NOV-11,Juan,,en,70.48.164.180,karugiandirangu@sympatico.ca,13880760,000000121054774,3,,"Deal with the real problem & not just the routine procedures. From you records, you can realize that my problem have been there for years now. If you check what has previously been done, then maybe you can decide what has not been tried and maybe will work.
This morning, the technical person can and realized that I have been paying for  a service that can not be delivered at this location. So not only has I been receiving bad service, but has been overpaying for it. The speed that I have been paying for, cannot be attained due to distance. My question is "" who bears responsibility for this?"" Will I be refunded what I has be overcharged for all these years? I also hope this is a real solution and I will be receiving real service.
I hope some one gives me an answer. The tech reduced my speed in order to stabilize ( see the record of work completed # M4053160)If the issue is not settled to my satisfaction, then I may have to look for another supplier. I have been with bell for aver 8 years",
281475,06-NOV-11,05-NOV-11,Marouen,,fr,184.146.228.18,coeurdelion@bell.net,13878088,000000121053403,1,1,Je ne sais pas,2
281476,06-NOV-11,05-NOV-11,Suraj,,en,74.14.5.182,getsmart@sympatico.ca,13879366,000000121044350,5,5,,5
281477,06-NOV-11,04-NOV-11,Stephen,,en,65.92.22.230,martin.vines@sympatico.ca,13871492,000000121026728,2,1,Help me solve my problem,1
281478,06-NOV-11,05-NOV-11,Selim,,fr,70.49.92.139,robertamorrissette@sympatico.ca,13883476,000000121045777,5,5,reduire le temps d'attente en ligne,5
281479,07-NOV-11,05-NOV-11,Asra,,en,70.28.83.235,heikeandlarry@sympatico.ca,13879754,000000121054380,4,4,nothing,5
281480,07-NOV-11,06-NOV-11,Edwin,,en,65.95.71.247,trusieg@sympatico.ca,13891486,000000121057889,4,4,,5
281481,07-NOV-11,06-NOV-11,John,,en,76.67.9.112,dr.chromec.m@sympatico.ca,13887028,000000121059372,4,5,faster,5
281482,07-NOV-11,26-OCT-11,Alexandra,,en,76.70.67.205,mtkirkland@bell.net,13772246,000000120826530,1,1,Faster internet when you say it is high speed.,1
281483,07-NOV-11,06-NOV-11,Quintin,,en,174.95.22.94,waksmail@bell.net,13891646,000000121067293,4,4,,3
281484,07-NOV-11,04-NOV-11,Will,,en,70.53.204.181,john.coffin@sympatico.ca,13869504,000000121028514,5,5,,5
281485,07-NOV-11,06-NOV-11,Juliio,,en,70.48.208.174,geagar@sympatico.ca,13887522,000000121067682,5,5,,5
281486,07-NOV-11,05-NOV-11,Karishma,,en,174.92.106.147,butler_36@sympatico.ca,13877679,000000121043643,,,fix our internet and get it a bit faster,3
281487,07-NOV-11,06-NOV-11,Ayoub,,fr,184.145.154.82,lapointe1025@bell.net,13888792,000000121061269,5,5,TOUT ETAIT BIEN,5
281488,07-NOV-11,06-NOV-11,David,,en,70.48.72.205,howiew@sympatico.ca,13887896,000000121057567,3,3,I wasn't convinced the representative knew how to do what I wanted to have completed so rather than frustrate us both I suggested I leave everything as it was.,4
281489,07-NOV-11,06-NOV-11,Shashank,,en,67.68.53.250,joan.ribbans@sympatico.ca,13888330,000000121061243,4,4,"I've had an intermittent problem with my modem for over 2 weeks, if it could have been replaced the first time I called, it would have saved me a lot of aggrevation.",4
281490,07-NOV-11,06-NOV-11,Kelly,,en,65.92.56.16,scott.somerville@sympatico.ca,13890876,000000121062331,3,3,"Not take over an hour to complete the call and get passed between 5 different people. I had to frustratingly explain my issues and being over charged numerous times. These 2 calls were actually the same one, i just never hung up because i didn't want another 30 minute wait before talking to anyone. ",2
281491,07-NOV-11,27-OCT-11,Sarra,,fr,70.50.167.58,marcelmustang@sympatico.ca,13784974,000000120838507,1,1,"réparer le problème la 1ere fois que j'ai appelé, et embaûcher du personnel compétent.",2
281492,07-NOV-11,02-NOV-11,Hemavathi,,en,76.65.62.152,olive-blackman@sympatico.ca,13846190,000000120979345,5,4,Everything was done very well,5
281493,07-NOV-11,04-NOV-11,Sharon,,en,174.113.40.220,bettyclarke@sympatico.ca,13864832,000000121017858,4,4,,4
281494,07-NOV-11,02-NOV-11,Hakim,,en,76.66.160.34,terris@sympatico.ca,13849072,000000120980232,4,4,Your billing department could take a lesson from this department.  This service was quick and effective.,4
281495,07-NOV-11,06-NOV-11,Lorraine,,en,174.92.87.141,rymek@sympatico.ca,13890744,000000121062607,5,5,,5
281934,05-NOV-11,04-NOV-11,Sharon,,en,174.93.50.222,pradisa@sympatico.ca,13873334,000000121024155,5,5,Sharon kept me on as a Bell internet customer as I was thinking of switching to Rogers cable for my internet. ,4
281935,05-NOV-11,04-NOV-11,Mohd,,en,174.95.207.60,gfarkas@sympatico.ca,13867864,000000121031149,5,5,,3
281936,05-NOV-11,03-NOV-11,Tathiana,,en,70.24.94.35,seharrison@sympatico.ca,13861570,000000120996187,3,4,"Not have caused this problem in the first place.
Always have to set aside an hour to resolve any problem I have. Takes far too long.",3
281937,05-NOV-11,03-NOV-11,Noureddine,,fr,184.144.145.212,jolek@sympatico.ca,13856686,000000120998928,5,5,,5
281938,05-NOV-11,04-NOV-11,Venkatesh,,en,70.31.79.149,stucary@sympatico.ca,13875028,000000121026396,4,4,Completely answer my questions about what speed I can actually get.,3
281939,05-NOV-11,31-OCT-11,Hussain,,en,174.95.245.17,am_carreiro@bell.net,13820232,000000120923137,5,5,great service,5
281940,06-NOV-11,05-NOV-11,Franssesca,,en,50.100.148.230,rcafwc@sympatico.ca,13883272,000000121052271,4,3,Use a Canadian tech.,3
281941,06-NOV-11,04-NOV-11,Noureddine,,fr,70.49.244.121,alice.lucien@sympatico.ca,13864064,000000121023069,4,4,"Très satisfait pour le cas précis.
Autre problème : J'ai basoin de conseil.
Depuis quelques jours, j'ai des appels supposément d'un centre où l'on se dit technique aux États Unis qui disent répondre à mes messages d'erreur que je revois lorsque mon ordinateur rencontre un problème. On me dit que mon ordinateur est mal en point.
Pour cette situation, je dois communiquer avec une personne du Canada et non avec quelqu'un en Tunisie ou ailleurs.
Souvent, et avec succès, je laisse un technicien de Bell prendre contrôle de mon ordinateur. J'hésite beaucoup avant de laisser un /une technicien prendre contrôle de mon système. Une des raisons, c'est que j'ai confiance aux techniciens de Bell mais les autres, ...
L'autre raison, c'est que je fonctionne en FRANÇAIS (logiciels, système, ...) et que les Américains qui communiquent avec moi ne parlent pas un mot de français.
Vos conseils s.v.p.

Lucien Lefebvre",5
281942,06-NOV-11,03-NOV-11,Allan,,en,174.95.131.96,scott_perks@sympatico.ca,13861514,000000121012979,4,5,,4
281943,06-NOV-11,04-NOV-11,Ali,,en,70.54.96.91,raul.costa046@sympatico.ca,13873558,000000121022587,5,5,,5
281944,06-NOV-11,05-NOV-11,Sofiene,,fr,174.93.242.56,fender13@bell.net,13879078,000000121055980,5,5,"tres satifait bon service de lapart de 
sofiene

le seul probleme cest lattent au telephonne pour parle avec un
 reparation

",5
281945,06-NOV-11,05-NOV-11,Med Wacef,,fr,70.30.241.47,helene.daigneault026@sympatico.ca,13879762,000000121056423,5,5,rien,5
281946,06-NOV-11,05-NOV-11,Joelle,,en,72.12.130.242,wfitzpat@sympatico.ca,13884996,000000121046929,5,5,"nothing
--Question 4's answer has nothing to do with the positive experience with Joelle, but with the cost of Bell's services.
",
281947,06-NOV-11,05-NOV-11,Jose,,en,76.69.155.80,mary.jamieson@sympatico.ca,13881854,000000121043565,5,4,I have asked for followup re why my antivirus was discontinued without notification   Looking forward to a reply,5
281948,06-NOV-11,05-NOV-11,Francis,,en,174.92.12.57,normnlucas@sympatico.ca,13882598,000000121047371,3,4,Quit changing my account stats!,3
281949,06-NOV-11,05-NOV-11,Ahmednur,,en,69.158.16.174,geoffb-1@sympatico.ca,13879350,000000121053434,3,3,All steps were taken but I'm still not happy with the modem bell is using. It drops out and slows down if you're not just in the same room.  my wireless has been slow and inconsistent. Frustrating to rely on.  ,3
281950,06-NOV-11,03-NOV-11,Sarah,,en,64.231.26.35,rbhunter@sympatico.ca,13860494,000000121000427,3,3,I was passed on to a gentleman in Ottawa named Gary.  I trust as a result of my concerns an investigation will be initiated.  I am very concerned about Identity Theft. In this instance as a result of my earlier call which was addressed by prtson in India.,3
281951,06-NOV-11,05-NOV-11,Samuel,,en,174.91.95.7,susan11@sympatico.ca,13884316,000000121055808,5,4,,4
281952,06-NOV-11,05-NOV-11,Radhika,,en,76.69.101.251,jhmaxwells@sympatico.ca,13880310,000000121048943,5,5,"We had trouble with each others accent, but mnaged none the less.",5
281953,06-NOV-11,05-NOV-11,Ashok,,en,174.89.103.91,lnewall@sympatico.ca,13881342,000000121050872,1,1,"We have a long standing history of receiving terrible customer service that BELL is notorious for. It is not the fault of the people at the other end of the phone, as bell does NOT care enough to truly train them in how to serve the customer. BELL as a whole needs to re-vamp their entire customer service infrastucture so they-you can offer decent service for frustrated users who have concerms. In this case, I was cut off after a long and lengthy process that did not fix the problem, only served to complicate it. This is the case EVERY TIME I call BELL. I find myself describing a call to bell- for any service as the dreaded vortex of bell customer service, once you get sucked into it, you can't get out without a fight and usually you still have the problem you called to try and resolve! I truly hope BELL actually reads these and I hope that someone in a position of making change at the big BELL maze can DO SOMETHING to change this! FOLLOW the APPLE model of customer service. IT WORKS",1
281954,06-NOV-11,05-NOV-11,Kate,,en,74.14.211.58,jefferson.ng@sympatico.ca,13880226,000000121044378,4,5,"Wait time before answer by customer respresentative too long.  Other companies like Rogers, Telus have much shorter wait times.",2
281955,06-NOV-11,02-NOV-11,Khan,,en,174.95.68.83,steve.coulson@sympatico.ca,13848608,000000120981792,2,1,Fix the issue I am having with slow access speeds and lack of internet access at all at certain times of the day.,2
281956,06-NOV-11,30-OCT-11,Manel,,fr,76.69.231.80,andreguala@bell.net,13813301,000000120904315,5,5,"Rien
Le service a été très courtoit et efficace
Merci",5
281957,06-NOV-11,05-NOV-11,Budala,,en,67.70.152.229,mlewis01@sympatico.ca,13882282,000000121047447,4,4,NOTHING,5
281958,06-NOV-11,03-NOV-11,Nicholas,,en,184.147.55.249,a_robinson@sympatico.ca,13850540,000000121013168,5,5,,5
281959,06-NOV-11,04-NOV-11,Johanna,,en,70.29.238.120,eire505@sympatico.ca,13867094,000000121018067,4,4,Normally waiting times are terrible,1
281960,06-NOV-11,02-NOV-11,Roshan,,en,70.31.26.141,crank2flare@sympatico.ca,13839340,000000120971312,1,1,review the information already on file regarding the issue I was calling about.,1
281961,06-NOV-11,04-NOV-11,Natalia,,fr,76.69.96.200,ginetteall@sympatico.ca,13867924,000000121032639,5,5,Baisser les prix:)),5
280476,08-NOV-11,07-NOV-11,Grant,,en,216.218.29.138,rforgione@sympatico.ca,13901878,000000121084592,1,3,"Educate your staff better to handle each and every situation.  During my 3 hour ordeal, I was transferred to 11 different people and finall I insisted to be transferred to a supervisor who I made sure she handle my request.  I was very close to cancelling all my services (where I over $300,00/month of services with)  this is very discouraging for a loyal client who has been wiht Bell for over 15 years (2 Mobile lines, TV and Internet)",1
280477,08-NOV-11,07-NOV-11,Cath,,en,174.94.35.251,tiny2@bell.net,13903732,000000121074904,3,3,Hire bettter knowladgable people please excuse spelling,2
280478,08-NOV-11,07-NOV-11,Mary Ann,,en,216.218.29.138,rforgione@sympatico.ca,13901882,000000121082964,1,3,"Educate your staff better to handle each and every situation.  During my 3 hour ordeal, I was transferred to 11 different people and finall I insisted to be transferred to a supervisor who I made sure she handle my request.  I was very close to cancelling all my services (where I over $300,00/month of services with)  this is very discouraging for a loyal client who has been wiht Bell for over 15 years (2 Mobile lines, TV and Internet)",1
280479,08-NOV-11,07-NOV-11,Kalyca,,en,174.113.70.127,ctrevelyan@sympatico.ca,13894468,000000121069685,3,4,"Should have been done right the first
time Oct. 5th.  This was the 3rd call to get it done.  Still don't trust that it will be done.",2
280480,08-NOV-11,07-NOV-11,Grant,,en,174.95.134.108,bandnprivett@sympatico.ca,13893142,000000121082597,5,5,"nothing could be done better, I am completely satisfied",5
280481,08-NOV-11,07-NOV-11,Sarah,,en,70.27.29.203,gorgreen@sympatico.ca,13896402,000000121085813,5,5,nothing,5
280482,08-NOV-11,07-NOV-11,Ingrid,,en,174.92.49.206,darlene.doupe@sympatico.ca,13894678,000000121074042,5,5,"Ingrid was pleasant, calm and patient and knowledgeable.  She was able to communicate in a manner that enable me to understand and follow what she needed me to do to solve the problems to a successful conclusion.  As well, she understood my need to leave for work on time which was greatly appreciated.  I wish all your employees were of Ingrid's caliber. ",5
280483,08-NOV-11,07-NOV-11,Hassen,,fr,65.94.6.78,fortinhebert@bell.net,13895810,000000121080559,5,5,,5
280484,08-NOV-11,07-NOV-11,Hemavathi,,en,70.54.21.244,p.allemang@sympatico.ca,13900936,000000121078051,2,2,,2
280485,08-NOV-11,07-NOV-11,Nes,,en,174.95.209.38,carl.armstrong@sympatico.ca,13893808,000000121069196,4,4,"Your ""on hold"" message is very frequent. Perhaps not quiet so frequent. Please take note, I am reaching to find something.",5
280486,08-NOV-11,07-NOV-11,Pappala,,en,174.91.172.160,s.brossoit@sympatico.ca,13902382,000000121093111,5,5,nothing. The technical support was fast and the 2 fellows walked me through the instructions in an easy to follow manner. Thanks!,5
280487,08-NOV-11,08-NOV-11,Martin,,en,67.68.221.10,imaad@sympatico.ca,13896950,000000121097500,1,1,"the superviosior was annyoing, he was speakingin condescening tone, the moment he picked up the phone, and he didn't help me much.",1
280488,08-NOV-11,07-NOV-11,Hedi,,en,174.92.87.195,marlanglois@sympatico.ca,13899688,000000121071650,5,5,,5
280489,08-NOV-11,07-NOV-11,Victoria,,en,69.158.182.100,claireanddavid256@sympatico.ca,13894228,000000121079174,5,5,"Repair you phones the techs you canT hardly hear they sound like they are on mars you have to continully tell them, SPEAK UP I CANT HEAR YOU AGAIN..........",5
280490,08-NOV-11,07-NOV-11,Johanna,,en,70.50.111.122,bobpennycook@sympatico.ca,13893484,000000121074145,4,3," We have been a long time customer of Bell since
1956. Our internet has always been with bell since it's inception. I found it unreasonable for the charge of the modem which we have been paying $3.95 rental for since it's installation prior to 2008 for us to have a one time rental of $46.95 I guess this is the cover I year's rental.  I am sure we have paid for the modem many times over.  Also our downloads have been reduced to 25GB and upgraded to 40 with an extra $5.00.  I appreciate the 50% reduction for the internet but question what happens after the month or the year.  Will this be a month to month thing where I have to keep calling or can I expect to have  a reasonable monthly rate where I can maintain a budget.
I also hope that my name Donna Pennycook has now been added to the account information because every time I call Bell even after authenticating my voice I have been told that they have to get verification from my husband Robert because he is the one on the account except for the kids.  Our kids are over age 32 and have not lives at home for many years. Why are they on the account and not me when I am the one that does the phone and internet negotiations and payments?  Please up date our account with the correct information. ",3
280491,08-NOV-11,07-NOV-11,Tyrone,,en,76.67.106.191,mocsai@sympatico.ca,13900326,000000121070334,5,5,,5
280492,08-NOV-11,07-NOV-11,Hanen,,fr,65.94.9.245,joseph.lemoy@sympatico.ca,13897974,000000121083721,5,5,me téléphoner à la réception de l'ancien Modem au lieu d'une lettre,5
280493,08-NOV-11,07-NOV-11,Jessica,,en,70.28.73.52,biopedguelph@sympatico.ca,13893390,000000121081817,4,4,,3
280494,08-NOV-11,04-NOV-11,Marc,,en,174.91.220.41,b.r.gallay@sympatico.ca,13864554,000000121022027,5,5,"Nothing, he was very helpful & couteous.",5
280495,08-NOV-11,07-NOV-11,Anne,,en,70.49.185.71,thewillistons@sympatico.ca,13903674,000000121077117,1,1,"I was on hold for 42 minutes!  Also, your representatives have poor English skills making it more frustrating.",1
280496,08-NOV-11,07-NOV-11,Patricia,,en,184.147.130.175,waxliaison@bell.net,13904236,000000121074883,5,5,,5
280497,08-NOV-11,05-NOV-11,Edwin,,en,70.30.18.45,f.livingstone@sympatico.ca,13879024,000000121044784,4,4,,5
280498,08-NOV-11,07-NOV-11,Hector,,en,70.52.180.163,jolt@sympatico.ca,13897946,000000121076460,1,2,"1. My call began at approx. 11:15, not 12:44.  

2. Initial wait time on hold was over 1/2 hour.  Your rep. spent 15 mins. having me turn on and off modem - and lots of silence from him.  Told me he would transfer me to a senior rep. - 2 min. wait turned out to be almost 10, just to be told that the problem was not with my connection but a neighbourhood outage.  Almost an hour spent waiting to find that out?!!

3. On hold, the SAME SONG kept playing OVER and OVER again.  Highly annoying - especially since I assume playing music is to soothe the customer on hold!",2
280499,08-NOV-11,07-NOV-11,Umesh,,en,70.51.164.236,lauran@sympatico.ca,13898710,000000121076410,3,2,"Definitely confirm why there was an internet outage in my area
",4
280500,08-NOV-11,07-NOV-11,John,,en,67.68.49.71,lorettahugh@bell.net,13899062,000000121095494,5,5,,5
280501,07-NOV-11,05-NOV-11,Anne,,en,65.92.49.184,dalzielnj@bell.net,13878264,000000121046733,3,3,Spoken more clearly and slowly. Listened better. Gave me more time to complete task that was required.,3
280981,07-NOV-11,06-NOV-11,Imen,,fr,174.95.251.91,luce.patry@bell.net,13889044,000000121058303,5,5,,5
280982,07-NOV-11,06-NOV-11,Vijay,,en,174.89.31.66,dferguss@sympatico.ca,13886898,000000121066716,3,1,"It was fixed when we signed off, but when I tried to get into PERSONAL VAULT an hour later, it said my ID and or password was invalid.  This is not the fault of the technician---am thinking there may be something in my new computer that won't allow me to connect.   He did (temporarily) get it working and I connected before we signed off---then it went back to the problem.  I will call again.   The Bell Tech Support is wonderful.   The night before I went through Tech Support (India) as I'd been away and Bell Internet Security had disappeared on my new computer.   He fixed it patiently and politely,   I find Tech Support in India to be excellent.   The Canadian support I had yesterday I don't think is the fault of the technician.  There is something in the new Toshiba laptop perhaps that is interfering as he got it once and we reconfirmed the password and ID (same one I've always used).",5
280983,07-NOV-11,01-NOV-11,Amine,,fr,70.80.105.78,richard.calille@sympatico.ca,13835132,000000120948334,,3,"Mon service internet a été coupé par erreur, et j'ai dû faire plusieurs appels afin de trouver le problème.  J'avais toujours l'impression d'être la source du problème, j'aurais aimé qu'on reconnaisse que le problème venait d'une erreur d'un employé et qu'on m'aide plus rapidement plutôt que de me faire appeler d'un service à un autre et de recommencer toujours la même histoire.",2
280984,07-NOV-11,06-NOV-11,Martina,,en,174.91.138.88,ttiangco@sympatico.ca,13891500,000000121061563,1,,"I'm very satisfied when I call your technician regarding internet connection issues before.This call however, a Senior Tech person only solution to my internet problems was to have a technician come to visit my home when I'm available in 2 days. I had to demand it be resolved before the senior person named Tony did something on his end and got my internet connection fixed. i had to argue with him to get this done though.  Not sure why all of sudden my internet network has been disconnecting me the past 2 weeks.  I had made 2-3 calls prior to this call to get this issues fixed.  So far the internet connection has been very good since Tony did something on his end.  The only problem now is my IPAD will not connect to my network and when I try to using my IPAD to use my network, the internet connection from my laptop  will disconnect.  I never had these issues before, only the last 2 weeks.  Did you change something????",5
280985,07-NOV-11,05-NOV-11,Imen,,fr,76.67.142.196,robert.lacasse2@sympatico.ca,13883470,000000121042629,5,5,tres satisfait,5
280986,07-NOV-11,06-NOV-11,Francis,,en,67.71.139.105,d.kelly@bell.net,13886658,000000121063711,5,5,"I spoke with Frances, she was very helpful,professional and pleasant.She answered all my questions.Everything was great. ",5
280987,07-NOV-11,06-NOV-11,Aprajit,,en,70.31.114.10,catherinem@bell.net,13886314,000000121059768,5,4,,5
280988,07-NOV-11,16-OCT-11,Edgardo,,en,184.144.150.20,deejim@sympatico.ca,13641318,000000120582461,5,5,,5
280989,08-NOV-11,07-NOV-11,Jesus,,en,67.68.196.238,carrieann.coles@sympatico.ca,13893916,000000121094601,4,4,,4
280990,08-NOV-11,07-NOV-11,Claudia,,en,70.54.34.72,k.d.allan@sympatico.ca,13898144,000000121086368,5,5,N/A,5
280991,08-NOV-11,07-NOV-11,Ajay,,en,70.27.12.225,marie.garry@sympatico.ca,13899598,000000121095809,5,5,"improve waiting time
",5
280992,08-NOV-11,07-NOV-11,Joseph,,en,174.89.171.16,echelonbound@bell.net,13895370,000000121076680,5,5,,5
280993,08-NOV-11,07-NOV-11,Mhamed Chekib,,fr,184.144.216.66,jrichard5@sympatico.ca,13898028,000000121092751,5,5,"Ce Monsieur était très patient,poli avec l'analphabêt technologique que je suis. Merci!",4
280994,08-NOV-11,07-NOV-11,Claudia,,en,209.226.190.130,johnstonmd@sympatico.ca,13897932,000000121094711,5,5,"I had to wait too long to be connected to someone...the message about waiting and having patience is a little annoying when patience is running out....I did have the most helpful, pleasant, and gracious young lady named Claudia help me solve my problems...she certainly made up for the waiting I had done...if you had more people like her I'm sure that your customers would be pleased....",5
280995,08-NOV-11,07-NOV-11,Sam,,en,174.95.152.227,huntley_heard@sympatico.ca,13896870,000000121084423,5,5,Nothing as far as I'm concerned.  Your representative was very patient with me!!,5
280996,08-NOV-11,07-NOV-11,Ahmed,,fr,70.55.96.136,sonia.valois@sympatico.ca,13903024,000000121082107,3,4,plus compréansible en francais,
280997,08-NOV-11,07-NOV-11,Sam,,en,174.92.106.24,suelogan@bell.net,13903284,000000121068727,5,5,,4
280998,08-NOV-11,07-NOV-11,Jessica,,en,70.51.124.34,alison.hancock@sympatico.ca,13892560,000000121096140,5,5,transfer time,4
280999,08-NOV-11,07-NOV-11,Arul,,en,184.145.105.248,gbclarke@sympatico.ca,13896100,000000121075413,4,4,Shorten the process if possible.,4
281000,08-NOV-11,06-NOV-11,Karla,,en,216.209.199.60,lrislandview@sympatico.ca,13889030,000000121067340,5,5,na,5
281001,08-NOV-11,07-NOV-11,Mario,,en,70.51.227.75,john.vendel@sympatico.ca,13897872,000000121073954,4,1,DON'T BLOCK MY EMAIL ATTACHMENTS COGECO IS LOOKING GOOD RIGHT NOW YOU WILL LOOSEING ALL MY SERVICES WITH YOU AS WELL,1
281002,08-NOV-11,07-NOV-11,Andrew,,en,76.67.97.105,paul.hancock@sympatico.ca,13901082,000000121089048,4,4,25 minutes and a lot of time on hold is not good use of either of our days,4
281003,08-NOV-11,07-NOV-11,Nischal,,en,76.65.10.25,debbiemacleod@sympatico.ca,13894842,000000121097092,5,5,,5
281004,08-NOV-11,07-NOV-11,Sana,,fr,174.92.188.143,alain.bolduc8@sympatico.ca,13892446,000000121069241,5,5,"rien, sauf moins de messages enregistrés pour avoir accès à une vrai personne.",5
281005,04-NOV-11,02-NOV-11,Andrew,,en,184.147.116.11,b-c.collier@sympatico.ca,13837776,000000120978897,5,5,,5
281006,04-NOV-11,03-NOV-11,Haley,,en,174.89.239.227,sonialangburt@sympatico.ca,13861914,000000120995841,3,3,inform new plan in placeand that it is the best. different prices for different people calling,3
281007,04-NOV-11,03-NOV-11,Partha,,en,184.144.25.73,monicarobinson@sympatico.ca,13859084,000000121014422,3,1,"Partha transfered me(& the tech. help) to a service rep. in the Philippines which was of no use at all. While congratulating them both on their English acquisition, it was pretty nearly impossible to understand them particularly your Philippino rep.
SO keep your service reps to a native English speaker.
I did receive a phone message this am giving a tel# I can call in the future; this should help.",2
281008,04-NOV-11,27-OCT-11,Chenrup,,en,184.148.177.52,louise.mclaren@sympatico.ca,13784500,000000120859483,3,2,"I did not have the inquiry resolved because a technician came in. The person on the phone was fine, hard to hear me but I was tired and slow to respond, I don't think  he undersood that.",5
281496,07-NOV-11,18-OCT-11,Melvin,,en,65.95.226.107,boona1@sympatico.ca,13665518,000000120637314,2,5,I connected with a Bell Rep and it appeared that all he wanted to do was to pass my call to someone else. I spoke with a  second rep that had me running all over my house plugging the modem in to see if it would work . I became frustrated with having to run all over my house and recalling the number for bell because I did not have my cell phone in my house where the phone line and internet were to be reconnected . I had a service tech whose name I believe was Brennan and he was able to fix my problem. ,3
281497,08-NOV-11,07-NOV-11,Kevin,,en,70.49.13.222,ray.breadner@sympatico.ca,13901744,000000121095198,5,5,reduce waiting time,4
281498,08-NOV-11,07-NOV-11,Mike,,en,174.94.39.40,carolynmiller8004@sympatico.ca,13893902,000000121082210,5,5,,5
281499,08-NOV-11,06-NOV-11,Zohra,,fr,216.208.208.136,jac-mel.charbonneau7@sympatico.ca,13888016,000000121061782,5,5," Merci de votre bon service 
de Jacques  Charbonneau",5
281500,08-NOV-11,07-NOV-11,Kevin,,en,70.49.220.157,leolivieri@sympatico.ca,13898822,000000121074909,2,2,"Quit putting me on hold (was put on hold about 6 times) and have someone more knowledgeable.  I was actually thinking of cancelling my Bell package (all TV, Internet and home phone) after call was done).  I am near the end of my rope with Bell",1
281501,08-NOV-11,07-NOV-11,Mohamed Nidhal,,fr,70.30.187.145,rdgig@sympatico.ca,13901807,000000121071534,5,4,Donner le service la première fois pour que je n'aie pas à vous rappeler,4
281502,08-NOV-11,07-NOV-11,Rudolf,,fr,184.148.232.138,michelineb@bell.net,13900112,000000121069766,3,4,"former mieux les repondants de premiere ligne,car celle que j,ai eu etait dans le champs en me confirmant que je serais rebranché automatiquement le jour de mon demenagement alors qu,il
fallait un tech.sur place.",4
281503,08-NOV-11,07-NOV-11,Hari,,en,76.70.83.254,taron.mullaly@sympatico.ca,13903510,000000121095677,4,4,I was on hold at least 5 times,4
281504,08-NOV-11,07-NOV-11,Jean,,en,70.52.5.230,suzannelongpre@sympatico.ca,13903360,000000121082797,5,5,Less waiting time,5
281505,08-NOV-11,07-NOV-11,Josue,,en,64.231.21.150,davidarathoonstudio@sympatico.ca,13894756,000000121096886,5,5,,5
281506,08-NOV-11,07-NOV-11,Mahender,,en,67.70.202.44,alandlinda@bell.net,13892463,000000121079834,2,1,"Had to call back three times to get internet working properly on my new installation. Why am I dealing with someone from India, while I am in Canada. I finally had to ask for someone in Canada, and then the problem was resolved.  Very frustrating day switching from one service to another. Finally everything is now working. The gentleman that installed the dish was very helpful and did a great job in demonstrating the use of the PVR. ",5
281507,08-NOV-11,07-NOV-11,Gabriel,,en,50.101.145.231,pilvirr@sympatico.ca,13901376,000000121072201,5,5,NOTHING YOUR REP HELPED IN SETTING UP MY NEW COMPUTER AND I AM HAPPY THANKS A LOT.,5
281508,08-NOV-11,14-OCT-11,Pascal,,fr,70.52.6.32,andre.laplante2@sympatico.ca,13617194,000000120552163,5,5,Ce que vous avez fait a été très satisfaisant,5
281509,08-NOV-11,07-NOV-11,Kalyca,,en,70.29.28.103,sydgold@sympatico.ca,13903384,000000121076615,4,4,,4
281510,08-NOV-11,07-NOV-11,Ahmed Ramy,,en,64.229.215.248,boursalians@sympatico.ca,13893552,000000121071858,5,5,,5
281511,08-NOV-11,07-NOV-11,Med Amine,,fr,70.49.93.105,disques@sympatico.ca,13895030,000000121096090,2,2,Se donner la peine de régler le problème ,3
281512,08-NOV-11,07-NOV-11,Diddharth,,en,64.231.152.17,MRARTMUISE@sympatico.ca,13892070,000000121077526,1,2,First get rid of the answering service you have also it took 4 tries to reach someone at 15-20 min per try 3 times after waiting I was disconnected by a busy signal after being on hold for more than 15 minutes my bell service over the last 6-8 months has become crap after using your services all these yrs have just uninstalled the security pkg as for over 6 months now it would not load properly and was also slowing my computers down Iam now looking into getting a cable service for our whole building as other tenants have same problems I'm on the board for our co-op and this will be done,2
281513,08-NOV-11,07-NOV-11,Serina,,en,174.94.48.141,lpasanen@sympatico.ca,13899134,000000121072095,4,4,,3
281514,08-NOV-11,07-NOV-11,Felix,,en,199.71.128.2,ghammell@sympatico.ca,13896236,000000121071094,5,5,I have no issues with my recent experience.  It was handled promptly & efficiently.,5
281515,08-NOV-11,07-NOV-11,Rahma,,fr,184.145.169.52,laurent_t@sympatico.ca,13898718,000000121078931,4,3,,4
281516,08-NOV-11,03-NOV-11,Tine,,en,67.68.0.180,daveandwendy@sympatico.ca,13853176,000000121007127,3,3,"Your representative resolved my inquiry concerning a billing error to my satisfaction, however was not able to explain why Bell can continue to make billing increases to our service plans within a designated one year contract period. It was my understanding that once we signed up for a plan, we would be paying a set amount for a one year period. I can understand changes being made after a set period, but during?  If a customer is subject to a hefty penalty for breaking this contract before the end of the term, shouldn't Bell also be bound by this same contract? Maybe the fact that ""fee increases are to be expected at any time"" should be made clearer from the outset, and not just appear in the ""fine print"" as a footnote. Your representatives should be upfront about this at the beginning to avoid any confusion. Thank you.",
281517,08-NOV-11,07-NOV-11,Christine,,en,67.70.119.17,rmarmara@sympatico.ca,13902020,000000121075654,5,5,nothing,5
281518,08-NOV-11,08-NOV-11,Gregory,,fr,74.14.202.61,col-mar@bell.net,13894328,000000121097509,2,2,I don't know,2
281519,08-NOV-11,07-NOV-11,Henda,,fr,174.93.132.157,roger.lemire@sympatico.ca,13902166,000000121072459,3,1,AVOIR LA CAPACITÉ DE ME RÉPONDRE À SAVOIR SI OUI OU NON VOUS AVEZ REÇU LE VIEUX MODEM QUE JE VOUS AI RETOURNÉ PAR LA POSTE.,4
281520,08-NOV-11,07-NOV-11,Oscar,,en,70.54.14.114,jeff.mccausland@bell.net,13897454,000000121097213,5,5,The one thing would be for the internet to not go down in the first place!  I am very disappointed as this has happened repeatedly in the last few months.   ,1
281521,08-NOV-11,07-NOV-11,Jessica,,en,64.229.24.148,edgray@sympatico.ca,13895398,000000121084737,4,3,,3
281522,08-NOV-11,04-NOV-11,Steph,,en,172.163.87.176,fawnbay@bell.net,13867378,000000121018215,3,4,,1
281523,08-NOV-11,04-NOV-11,Lawrence,,en,174.92.61.55,shabason@sympatico.ca,13874476,000000121022106,5,5,,4
281524,08-NOV-11,07-NOV-11,Eduardo,,en,70.31.121.154,bill.lawton@sympatico.ca,13893360,000000121085012,4,4,all went well !,4
281525,05-NOV-11,04-NOV-11,Vladimir,,en,74.15.103.109,bradrh@bell.net,13865136,000000121039017,5,5,nothing,5
281526,05-NOV-11,04-NOV-11,Grace,,en,69.138.128.124,vapa@sympatico.ca,13875748,000000121024718,5,5,"Nothing.  Grace was very pleasant, knowledgable,helpful.",5
281527,05-NOV-11,04-NOV-11,Aguibou,,fr,174.92.170.87,carlbeaulieu@bell.net,13865412,000000121034200,4,3,poursuivre l avange reduction sur mon forfait internet.,3
281962,05-NOV-11,04-NOV-11,Gustavo,,en,69.157.150.207,bill.fawcett@sympatico.ca,13864900,000000121034717,5,5,"This was a second call for the same issue!

The initial call for service was made earlier in the day and has been commented on already.

Again, the telephone quality to the initial contact was not the best and the service represtative, Gustavo had a bit of a difficult accent to understand. Again this could be as a result of the poor telephone quality. Gustavo made me go through the re-boot procedure, asked me some tech questions even though I told him this was a SECOND failure in the same day and that the initial repair only lasted about 30 minutes. Rather than call me back, he kept me on hold for about 10 minutes while he did some tests! When he past me over to the BELL technician the call was handled well with the technician listening to what I had to say. He said he would try to call the Bell repairman that had done the initial repair earlier in the day and would call me back. This he did but advised that he could not contact the repairman and until he did so (the initial repair info had not been filed the repair info) he could not advise when a second repair visit could be scheduled but would get back to me again. 

I did not hear from the Bell engineer but within about 30 minutes a Bell repairman came to the house and carried out the second repair. 

The internet connection has been working fine since yesterday evening.

Comments:
1. Again poor telephone line quality to the first call-center contact persion.

2. Gustavo had a bit of an accent which made things difficult.

3. Gustavo handled my call resonably well - given that I was a little frustrated - but rather than keeping me on hold for 10 minutes or more, he should have called back. 

4. The Bell Engineer and repairman was both excellent. 

5. The customer should be given job / task numbers by the first call-center representative so that follow up is possible in case of telephone difficulties.

6. I would prefer to deal with native English speakers on the initial call - both Gustavo and the lady handling call reference 121017244 had accents that made contact a little more difficult.

For your info, I also tried to do a chat session, ID 1759090, Ramarhandran, after the initial repair to complain that my intenet connection was slowing down but this was not completed due to the internet connection failing.

PLEASE - the small window to write comments is very poor - make the window bigger so that the writer can review his / her comments more easily!

",5
281963,05-NOV-11,03-NOV-11,Grace,,en,69.157.48.177,elizabeth.lavender@sympatico.ca,13853990,000000120999149,4,4,,4
281964,05-NOV-11,03-NOV-11,Omer Ahmed,,en,50.100.39.94,j.a.christie@sympatico.ca,13855834,000000121015038,1,1,listen,1
281965,05-NOV-11,02-NOV-11,Patricia,,en,69.156.7.174,zelzone@sympatico.ca,13850128,000000120986125,4,4,,3
281966,05-NOV-11,03-NOV-11,Alexander,,en,70.29.125.71,april.harris@sympatico.ca,13851232,000000120996600,4,5,"Clearer English speaking.
Called about wireless connection lost and he took me through a lot of steps and then asked if my wireless button was on.  Should have asked that first as that was the problem.  I didn't know it could be turned off by a button.",4
281967,05-NOV-11,04-NOV-11,Mohamed Amine,,fr,174.93.126.224,erikus@sympatico.ca,13867228,000000121029984,2,2,Diminuer le temps de réponse et rapatrier votre service technique au Canada!!!,2
281968,05-NOV-11,03-NOV-11,Colleen,,en,76.69.22.182,judsonl@sympatico.ca,13856826,000000120992619,4,4,Advise me that a fibreoptic promotion was in progress for increased computer speed.,3
281969,05-NOV-11,27-OCT-11,Alisia,,en,67.68.17.216,woodlaj@sympatico.ca,13790150,000000120848252,4,4,,4
281970,05-NOV-11,04-NOV-11,Brent,,en,76.71.30.208,barnetts@sympatico.ca,13864654,000000121031922,5,5,n/a,5
281971,05-NOV-11,04-NOV-11,Noureddine,,fr,70.55.93.201,stephanie.bonin@sympatico.ca,13874952,000000121039987,5,5,,5
281972,05-NOV-11,04-NOV-11,Martin,,en,64.231.200.96,wlstephens42@sympatico.ca,13876058,000000121039214,5,5,provided better education to me when I first hooked up my computer.  I had no knowledge of my password or security numbers until technician informed me last night and I keep all of my computer informaton in a folder.,4
281973,05-NOV-11,04-NOV-11,Tayssir,,fr,76.65.81.47,boyer.gilles@sympatico.ca,13865100,000000121032181,4,4,,5
281974,05-NOV-11,25-OCT-11,Karim,,en,184.144.228.152,ronage@sympatico.ca,13759332,000000120799689,5,5,,5
281975,05-NOV-11,04-NOV-11,Gregory,,en,70.48.236.86,cmpm@bell.net,13865900,000000121039658,4,5,more patience !!!,5
281976,05-NOV-11,04-NOV-11,Wassim,,fr,69.157.90.187,regniere.jean-yves@sympatico.ca,13873690,000000121017363,2,1,"au lieu de me répondre que le système n'avait pas de trouble de réseau, une investigation aurait pu être débutée...",2
281977,05-NOV-11,04-NOV-11,Reginald,,fr,70.26.186.67,lalonde46@sympatico.ca,13870304,000000121029952,5,5,,5
281978,05-NOV-11,04-NOV-11,Erick,,en,70.52.107.40,earthpig@sympatico.ca,13867018,000000121039232,5,5,"I really can't think of anything by which to improve your services. I was put on hold, but not for too long, and when Erick took charge, he immediately went about connecting up everything that needed doing in a very efficient way. He was kind, courteous, VERY knowlegable, and quick. In no time at all he said it was all finished andtold me that I should not hesitate in calling you site again  if I ever have any trouble. I came away from our conversation VERY satisfied. Thanks SO MUCH for getting me going here again. Very satisfied customer...Bud Dacres  ",5
281979,05-NOV-11,03-NOV-11,Ericka,,en,70.29.124.113,grammabess@sympatico.ca,13855106,000000121013898,3,3,he did all that he could do at that time... I called again on Saturday and a respresentative (Diana) got my computer working for me....,3
281980,06-NOV-11,04-NOV-11,Armando,,en,70.24.98.157,alexgmd@sympatico.ca,13864040,000000121035367,3,5,Ihad a problem with hearing what Armando was saying the volume was low and i had to ask him to repeat many times,5
281981,06-NOV-11,05-NOV-11,Walid,,fr,64.229.49.138,g.pitre@sympatico.ca,13879268,000000121046635,5,5,"le réseau ne fonctionnait pas, peut-être s'arranger pour qu'il fonctionne toujours.",3
281982,06-NOV-11,05-NOV-11,Nizar,,fr,70.30.150.124,francinebergeron88@sympatico.ca,13879188,000000121041518,4,2,"changer le cablage de la maison, c'est ça qui est trop vieux",4
281983,06-NOV-11,05-NOV-11,Diego,,en,76.68.51.116,1mariafrost@sympatico.ca,13876320,000000121047661,1,,Dieago seemed very helpful and seemed to resove my recurring problem but I have lost all my recent emails and I have lost ALL my contacts.  This is unaccepable and I had no idea that it would happen!  I am very very unhappy,1
281984,05-NOV-11,04-NOV-11,Hugo,,en,70.29.29.70,fdrubick@sympatico.ca,13867402,000000121039498,5,4,Hugo  the  tech rep  was  wonderful- it is the rest of the organization that needs improvement-  he  did everything very well and was the best tech support  I have ever had-  he also escalated it to another level of a home visit that is supposed to be booked-  do not  have an appointment yet.,3
280502,07-NOV-11,06-NOV-11,Innocent,,en,70.27.68.165,cburcher@sympatico.ca,13886344,000000121064480,3,1,You could have provided me with a Brand new Wireless Modem from the start on Nov. 4/11 instead of a Refurbished one that did not work at all. I have been a long time customer and I deserve a new Wireless Modem from the start not a Refurbished one that did not work. - Not to mention the I had to make 4  plus service calls to Bell to correct the situation? My time is also valuable.,1
280503,08-NOV-11,07-NOV-11,Romeo,,en,64.231.160.88,mambas@sympatico.ca,13899430,000000121077831,1,2,listen to the customer,
280504,08-NOV-11,06-NOV-11,Maria,,en,65.95.145.168,richardandbetty82@sympatico.ca,13890510,000000121057680,5,4,"I received discounts because I am a loyal customer. Had I not asked, I would not have received them. Perhaps it would have been a really nice gesture on your part to have offered it to me first!",5
280505,08-NOV-11,07-NOV-11,David,,en,70.27.89.242,a.giorgio@sympatico.ca,13892184,000000121077965,3,3,your system should have been able to recognize there was an outage in my area before the agent spent so much of my time rebooting and unplugging my modem and reinstalling b1#'s numerous times. it's a system issue. I then had to call back later in the day because my service was not up but I then had to be reissued a new password have my modem refreshed and on and on. your agent was very courtious and proffesional but i think your system could aid them better. I've been a client with your internet service since 06 and until the last few months have had no issues at all but this is the second outage within 6 weeks the first lasting over 24hours thats unacceptable,3
280506,08-NOV-11,07-NOV-11,Manoranjith,,en,70.54.21.119,kristait@sympatico.ca,13898520,000000121080946,5,5,,4
280507,08-NOV-11,07-NOV-11,Justin,,en,70.48.76.88,l.tyler@sympatico.ca,13898606,000000121083865,4,3,A BETTER OFFER TO BE MORE COMPATABLE WITH YOUR COMPETITOR.,3
280508,08-NOV-11,07-NOV-11,Rudys,,en,174.91.145.17,patricia.defrancesco@sympatico.ca,13901036,000000121086952,5,5,"I would like to commend the young man Rudy that was with me till all he could do was exhausted. He then transferred me to Stacy emp# EY00381 who then tried many different ways to find the problem.
She was able to help solve the problem. 
I commend both of these people and can just say you should have them both cloned as they were the best service providers that you have. And I have a huge history of service trouble with my internet.
My hats off to both of them.
Thank you Thank you.",5
280509,08-NOV-11,07-NOV-11,Carlos,,en,65.95.232.5,gino.berdine@sympatico.ca,13896294,000000121083004,4,5,,4
280510,08-NOV-11,07-NOV-11,Med Jamel,,fr,174.92.218.236,jeser2@bell.net,13897542,000000121071674,5,5,,5
280511,08-NOV-11,03-NOV-11,Rachel,,en,184.145.130.247,ronknox@bell.net,13860986,000000121009138,5,3,"This is the third time I have tried to answer your Survey. Each time I clicked on your ""Submit"" button, it would not go. However, your rep on Nov. 3rd promised me a credit of $75.18, but when I checked my online account only an Adjustment of $49.54 appears. Please check, adjust & advise.  Thankyou",3
280512,08-NOV-11,07-NOV-11,Grace,,en,70.31.55.24,johnheron7@sympatico.ca,13897896,000000121079197,3,5,"The first technician to work on my problem with my computer, fixed the problem with my emails, sending and receiving, but in doing this he removed my MSN Premium software. The next technician had to restore my MSN software, Her name was Nelly and she did an excellent job of retoring my MSN Premium software. Overall I am pleased with the service that I received. One real problem that I had was when I called for help with my computer I was put on hold twice and waited each time for about 20 minutes and than disconnected with a busy signal. This I found very frustrating and caused me to get very upset. I beleive this should not have happened to me or any other customer waiting to be served. This does not speak well of your phone service when this happens???",4
280513,08-NOV-11,03-OCT-11,Hechmi,,fr,184.144.230.20,LIZ-ANGEL@bell.net,13484582,000000120308992,4,4,,5
280514,08-NOV-11,07-NOV-11,Paul,,en,174.89.168.62,maselli@sympatico.ca,13899796,000000121081872,4,3,,4
280515,08-NOV-11,07-NOV-11,Suraj,,en,76.71.76.165,t-o@sympatico.ca,13903432,000000121076769,5,5,"Before I had a chance to talk to Suraj I had been disconnected twice.
The waiting time on HOLD was very long(over 30 min.)",3
280516,08-NOV-11,07-NOV-11,Nizar,,fr,76.67.184.46,rene_claude.flansberry@sympatico.ca,13901862,000000121085649,4,4,"La réception était mauvaise , la voix était à peine perceptive. Ça semblais loin.",5
280517,08-NOV-11,07-NOV-11,Mohamed,,fr,174.88.190.36,carole.brodeur@sympatico.ca,13893850,000000121069643,5,5,pour moi meme tres satisfait,4
280518,08-NOV-11,07-NOV-11,Alexander,,en,76.67.115.137,rc.whately@sympatico.ca,13901792,000000121076425,4,3,fix my internet speed.,4
280519,08-NOV-11,07-NOV-11,Juan Carlos,,en,76.69.148.164,lkirk@sympatico.ca,13899010,000000121072309,3,2,,3
280520,08-NOV-11,07-NOV-11,Hector,,en,67.68.193.63,wrk510@bell.net,13904404,000000121081439,4,4,It's all good!!!!!!!!!,5
280521,08-NOV-11,07-NOV-11,Jamel,,fr,184.145.158.110,rogerchantal@sympatico.ca,13902174,000000121095668,4,4,Faciliter l'accès a vos rep.(Duré de temps d'attente),5
280522,08-NOV-11,07-NOV-11,Martine,,en,70.49.223.41,shameema@sympatico.ca,13902770,000000121086431,1,2,Tell the truth and try to give the right answer.,1
280523,08-NOV-11,27-OCT-11,Kevin,,en,174.95.210.81,winjohn@sympatico.ca,13790126,000000120842431,4,4,,4
280524,08-NOV-11,28-OCT-11,Christianne,,en,70.29.17.21,yldancel28@bell.net,13803476,000000120866191,4,3,"My reply for #3 is ""somewhat"" because I have not received my bill for Nov. re
my internet, which  I was assured there will be an adjustment; over all,the represent. was very pleasant, kind and helpful.
",5
280525,08-NOV-11,07-NOV-11,Gustavo,,en,74.15.47.78,kwtoth@sympatico.ca,13898566,000000121094259,5,5,"First I had chat session #1763093 with a technician that did not go so well, he suggested to take over my computer and I agreed, he started working on it and we must have lost connection
or something but I was waiting over 15 minutes for something to happen, finally I give up,no calls or anything.  I lost connection so I phoned 310-surf and the technician I got was excellent
he resolved the problem quick. I think if there a loss of connection a quick call and explanation would be nice.",5
280526,08-NOV-11,07-NOV-11,Ivan,,en,174.94.41.137,alan.brewster@sympatico.ca,13892454,000000121084211,5,5,Nothing,5
280527,08-NOV-11,03-NOV-11,Suraj,,en,64.231.169.213,wesbford@sympatico.ca,13863124,000000121005456,3,2,"Some bothers I had were:
 could not get hear your rep well & she could not hear me well.
 rep only paid attention to one portion of my poroblem.
 I had difficulty with your reps explanations - she couldn't see or hear all my problem.
",3
280528,05-NOV-11,04-NOV-11,Kranthi,,en,67.68.210.38,jatoodee@sympatico.ca,13868950,000000121039879,5,5,Waiting time shortened. I waited quite a while to get a Support Technician on the phone.,5
281009,06-NOV-11,05-NOV-11,Umesh,,en,184.147.13.59,paul.presswood@sympatico.ca,13882826,000000121041516,4,4,"I was told by two different representatives that my computer problem would be elevated to another dept because the rep could not resolve it.  No one called, I got impatient and called.  The second rep assured me someone would call.  This type of service is unacceptable. Question? does anyone do anything about these survey responses?",2
281010,06-NOV-11,05-NOV-11,Youssef,,fr,76.67.164.54,carl.a.lussier@sympatico.ca,13877762,000000121048134,4,5,,4
281011,06-NOV-11,05-NOV-11,Wynbert,,en,216.208.149.18,sidimus@sympatico.ca,13884030,000000121052105,2,1,,3
281012,06-NOV-11,05-NOV-11,Radhika,,en,67.70.43.128,goldencol@sympatico.ca,13879502,000000121046407,5,5,nothing,5
281013,06-NOV-11,03-NOV-11,Paul,,en,76.68.127.98,rwdandassoc@sympatico.ca,13861174,000000120991960,2,2,I had a great deal of difficulty understanding Paul because of his heavy accent and as a result I think a lot was lost in the conversation. My problem was not resolved as I had to call again a few hours later with the same problem. ,4
281014,06-NOV-11,05-NOV-11,Nebgha,,fr,64.228.85.205,elemieux2006@sympatico.ca,13878876,000000121041293,4,5,,4
281015,06-NOV-11,05-NOV-11,Rym,,fr,174.91.248.48,iokc@sympatico.ca,13879948,000000121047365,4,5,"Je n'ai pas d'idée pour le moment, car tout a été fait de manière courtoise et professionnelle.",5
281016,06-NOV-11,05-NOV-11,Oussema,,fr,184.144.170.24,r.cardin@sympatico.ca,13883136,000000121047190,5,5,Rien de plus,5
281017,06-NOV-11,05-NOV-11,Eddy,,en,70.27.103.217,lizlou@sympatico.ca,13881322,000000121055319,4,4,,4
281018,06-NOV-11,03-NOV-11,Selassi,,fr,174.93.237.177,denyse.begin@sympatico.ca,13853370,000000120997000,4,4,"Accélérer le processus. J'étais au travail et j'ai sûrement passée plus de 20 minutes au téléphone : la machine d'abors, un intervenant puis un autre. ",4
281019,06-NOV-11,03-NOV-11,Ines,,fr,174.95.127.203,hlne.dechef@sympatico.ca,13855554,000000120992464,5,2,"Rien, le problème était généralisé au réseau.  Il a fallu attendre 48 heures pour que vous y remédiez",4
281020,06-NOV-11,05-NOV-11,Houcem,,fr,70.49.60.2,genevivemarleau3@sympatico.ca,13879348,000000121051258,5,5,,4
281021,06-NOV-11,05-NOV-11,Wynbert,,en,70.51.226.227,sheilawhite@bell.net,13883984,000000121051713,5,5,,5
281022,06-NOV-11,04-NOV-11,Michel,,en,70.148.122.35,paulcuddy@sympatico.ca,13873000,000000121039156,5,5,,5
281023,06-NOV-11,05-NOV-11,Carlos,,en,65.95.27.240,melissa-stewart@sympatico.ca,13882074,000000121054835,3,2,,2
281024,06-NOV-11,05-NOV-11,Aroua,,fr,70.29.195.222,jfx@sympatico.ca,13880298,000000121042811,5,5,Non  c'était parfait,5
281025,06-NOV-11,04-NOV-11,Lise,,fr,65.92.213.23,daniellegdionne@sympatico.ca,13866230,000000121019086,3,2,"s'assurer que le personnel de première ligne comprenne bien le français, et que s'il est immigrant qu'il aie subit une immersion française",2
281026,06-NOV-11,05-NOV-11,Keerthi,,en,65.94.197.159,healthnext@sympatico.ca,13879738,000000121042153,2,1,Provide me with a straight forward solution on how to set up a second email account.,1
281027,06-NOV-11,05-NOV-11,Estephania,,en,70.26.11.141,nstanfield@sympatico.ca,13882622,000000121047799,4,4,,4
281028,07-NOV-11,06-NOV-11,Elmer,,en,184.146.74.132,mbjegovi@sympatico.ca,13889420,000000121063270,5,5,Everything was very helpful and easy to follow,5
281029,07-NOV-11,06-NOV-11,Aqeel,,en,67.71.5.146,bonnie_wood@sympatico.ca,13886082,000000121066755,4,4,,4
281030,07-NOV-11,06-NOV-11,Budala,,en,184.146.128.241,dbertollo@sympatico.ca,13886780,000000121062185,5,3,"Through no fault of the agent who was knowledgable and professional, the problem (tabbed browsing not working) reoccurred within seconds of using my browser after she fixed it and we hung up the phone",3
281031,07-NOV-11,03-NOV-11,Moemen Belleh,,fr,174.92.163.219,d.leroux002@sympatico.ca,13852968,000000121000305,5,5,,5
281032,07-NOV-11,05-NOV-11,Haythem,,fr,184.148.240.196,sylvie800@sympatico.ca,13884382,000000121043255,5,5,,4
281033,07-NOV-11,06-NOV-11,Houssem,,fr,70.29.253.134,madeleine01@sympatico.ca,13889160,000000121064707,2,2,Écouter ce que le client dit !,4
281034,07-NOV-11,05-NOV-11,Niyaz,,en,174.95.183.161,ahein@sympatico.ca,13876708,000000121044079,4,3,Steps for troubleshooting did not resolve the Bell Internet connection problem because the modem hardware problem was the cause. All drivers missing were installed after the first call. A reinstallation of the Windows system identified the hardware problem instantly but now requires reinstallation of all programs and the loss of virus protection as registered,4
281035,07-NOV-11,06-NOV-11,Hugo,,en,174.93.114.198,wjrbrown@sympatico.ca,13891752,000000121059513,5,5,,5
281036,07-NOV-11,06-NOV-11,Edwin,,en,70.26.145.205,falconwood@sympatico.ca,13887292,000000121064507,4,4,Hire CANADIANS without accents so that they are more easily understood on the phone!!!,3
281037,07-NOV-11,05-NOV-11,Aleem,,en,76.70.88.97,restluce@sympatico.ca,13883344,000000121051513,4,4,,5
281038,07-NOV-11,06-NOV-11,Nelson,,en,184.144.22.168,mikeandrita@bell.net,13889602,000000121067277,4,1,"The problem was escalated to another department at Bell on Friday, at which 
time I was told it would be resolved within 24 to 48 hours.It was not resolved, and the courtesy of a phone call telling us of a delay should have occurred. The customer care rep from El Salvador was friendly and had a fairly good grasp of the english language. He made me understand WHAT the problem was,a bizarre problem, since my email address has been in use since July 2010.
I spent over 4 hours on the phone with Bell this weekend and that is unaccepable! I have also been without my email for 3 days ...more than unacceptable !!!! I had to open a temporary email address, till Bell gets its act together to resolve the issue.
BUT I NEED the emails of my other address.",1
281039,05-NOV-11,04-NOV-11,Evangeline,,en,64.231.222.79,wilson427@sympatico.ca,13876046,000000121024150,5,5,,5
281040,05-NOV-11,04-NOV-11,Mohamed,,fr,70.48.16.185,jacquesguillemette@sympatico.ca,13868812,000000121036041,1,3,il en a pris 3 appel et 8 jours poiur regler un probleme qui aurait pus etre reglé en quelque heur si j'avais pus aller cherche le modem chez bell.mais nous avons du attendre tout se temps car les gens qui nous ont répondu ou ceux de la perceptiondes message ou ceux à la livraison mais nous avons recu 2 fils avant de recevoir notre modem.Je ne sais pas ce qui se passe avec les services de bell mais denierement nous avons eux des problemes avec nos recepteur de telé apres c'est le compte deu cellulaire et notre nouveau cell et ensuite l'internet je comprend tres bien les gene qui change de place car des probleme chez bell nous en avons eu plkus qu'a notre tour maintenant nos probleme sont règlés mais notre patience a ses limite et croyez moi si j'ai d'autre probleme avec vos services ils me fera plaisir de déménager moi aussi.a bon entendeur salut!,2
281041,05-NOV-11,31-OCT-11,Shyam,,en,70.26.56.101,ep.francis@sympatico.ca,13822568,000000120914869,5,5,,5
281528,05-NOV-11,04-NOV-11,Ilona,,fr,174.89.165.136,mg6@sympatico.ca,13871892,000000121017772,3,1,"Jai appelé telle de fois que je men rappelle plus le nombre de fois, si possible darrête de toujours me faire répéter tout pour finalement avoir résultat négatif.",1
281529,05-NOV-11,30-OCT-11,Khan,,en,64.231.205.70,michael.walton@sympatico.ca,13817190,000000120912848,4,4,,5
281530,05-NOV-11,04-NOV-11,Aika,,en,70.27.10.231,r.bauer@sympatico.ca,13873406,000000121027921,4,4,,4
281531,06-NOV-11,05-NOV-11,Sergio,,en,174.88.205.111,laila.keshani@sympatico.ca,13881066,000000121047952,5,5,Nothing to complain.,5
281532,07-NOV-11,03-NOV-11,Tyrone,,en,69.159.185.126,kelly.walker@sympatico.ca,13857090,000000121009956,5,5,,5
281533,07-NOV-11,01-NOV-11,Christine,,en,24.37.40.78,ChiKLee@sympatico.ca,13829796,000000120953434,5,5,offer cheaper rate & more usage,4
281534,08-NOV-11,06-NOV-11,Luis,,en,65.95.189.201,akarpis@sympatico.ca,13885522,000000121065652,5,5,Contact with local representation.,4
281535,08-NOV-11,07-NOV-11,Zef,,en,184.146.166.117,djandrews@bell.net,13895042,000000121073297,5,5,"We were charged $100 for termination of our Internet service when in fact all we did was make changes to billing details through Loyalty Program. We've always believed that we could trust Bell billing system, now we realize that we must double check each item on our bill to make sure your automated computer system doesn't overcharge us and uses our money for a month until credits appear.",5
281536,08-NOV-11,07-NOV-11,Arun,,en,76.64.30.196,carrpaul@sympatico.ca,13893918,000000121095217,5,5,"Under the circumstances, maybe nothing, but a curious coincidence occurred. I called to ask for assistance and was told my area 416-214 had a service disruption. I left for several hours, came home, and still had the problem. Yet, when I called, the problem seemed to be my modem which had functioned well until moments before the earlier call. Despite my mentioning it several times, no one linked the two events. Coincidence? Maybe but I doubt it.
",4
281537,08-NOV-11,05-SEP-11,Max,,en,67.68.21.221,Lois.Baines@bell.net,13133102,000000119663902,5,5,,4
281538,08-NOV-11,07-NOV-11,Michael,,en,142.227.91.253,aboyd24@sympatico.ca,13892278,000000121092614,5,,"This is the FIFTH time I've called to resolve the same issue.  Each time I've been told it's resolved, only to find out later that it's not resolved.  WHEN WILL IT END?",2
281539,08-NOV-11,07-NOV-11,Kevin,,en,64.231.169.213,wesbford@sympatico.ca,13904288,000000121086259,5,5,I cannot thgink of anything. My contact listened and acted appropiately.,5
281540,08-NOV-11,06-NOV-11,Jacqueline,,en,70.30.55.151,martync@sympatico.ca,13889354,000000121062705,4,4,Jacqueline has the best customer service skills and very nice to talk too. She fixed the problem I was having with my internet connection. Unfortunately the problem came back the next day so I had to call again. The problem was resolved it just came back. Thanks anyways Jacqueline your doing a great job!,5
281541,08-NOV-11,08-NOV-11,Arun,,en,70.53.193.189,cesar.montreal@sympatico.ca,13894012,000000121097271,5,5,nothing,5
281542,08-NOV-11,07-NOV-11,Roberto,,en,76.64.33.93,marydomdirenzo@bell.net,13899782,000000121077924,2,2,I am tired of interruptions on my internet.  There should be a credit to my bill as well as others who also get this interruption.  It is very annoying especially when you are in the middle of something important.,3
281543,08-NOV-11,07-NOV-11,Seifeddine,,fr,67.68.148.127,bel.guylaine@bell.net,13893262,000000121074661,5,5,RIEN DE PLUS,5
281544,08-NOV-11,07-NOV-11,Catherine,,en,216.191.154.114,mcclungw@sympatico.ca,13899892,000000121079795,3,3,"If you had more people to assist the phone lines this would work better My issue was not with cust serv , I have called in and online many times to explain the modum didnt work properly , Finally after 2 yrs JED said he would send a tech out . As mentioned 2 yrs !! ",3
281545,08-NOV-11,07-NOV-11,Pierre,,fr,70.31.251.175,patremblay@sympatico.ca,13901032,000000121070235,4,4,,4
281546,08-NOV-11,07-NOV-11,Manel,,fr,70.31.251.175,patremblay@sympatico.ca,13901034,000000121068895,3,3,,3
281547,08-NOV-11,03-NOV-11,Bedre,,en,184.148.130.72,mmaureen@bell.net,13859014,000000121010712,4,4,The first Agent spoke too fast so that it was rather difficult to understand her.,4
281548,08-NOV-11,13-OCT-11,Walter,,en,206.130.173.59,titti@sympatico.ca,13615538,000000120533022,1,1,The costumer service representative was not very helpful and after about a half hour he passed me on to someone else who was very rude and condescending.,1
281549,08-NOV-11,07-NOV-11,John,,en,69.158.25.135,michael.white@sympatico.ca,13900068,000000121076991,5,4,Notify waiting customer of probable time to available tech person,5
281550,08-NOV-11,07-NOV-11,Jose,,en,174.91.172.8,lmwilliams@sympatico.ca,13899034,000000121070929,4,4,All was satisfactory,4
281551,08-NOV-11,07-NOV-11,Radhika,,en,70.26.0.195,ben701@sympatico.ca,13893276,000000121078861,5,4,Nothing.,5
281552,08-NOV-11,07-NOV-11,Mustapha,,fr,67.68.178.83,richard.allaire@sympatico.ca,13901920,000000121073231,4,4,,3
281553,08-NOV-11,07-NOV-11,Med Wassim,,fr,64.229.101.238,monger@sympatico.ca,13900362,000000121082283,5,4,rien,5
281554,08-NOV-11,07-NOV-11,Carlos,,en,76.67.6.151,rolandm_malaket@sympatico.ca,13902188,000000121072984,4,5,,5
281555,08-NOV-11,07-NOV-11,Arbi,,fr,184.145.255.74,elgagnon@sympatico.ca,13895448,000000121079248,5,4,"Vous avez tout fait, c'est que je ne n'était pas très rapide à trouver tout ce que vous demandiez. Monsieur Arbi a été très très patient sans montrer son montrer son impatience. Comme nous ne sommes pas des heures et des heures sur internet nous sommes un peu craintif et insécure.   ",5
281556,08-NOV-11,07-NOV-11,Priya,,en,184.148.177.11,girouard.a@sympatico.ca,13896312,000000121070926,5,5,Your customer service representative did a great job---everything is back to normal--thank you,5
281557,08-NOV-11,07-NOV-11,Pascal,,en,76.67.44.148,gmooney@sympatico.ca,13896370,000000121093529,5,4,provide a status email with respects to my initial call of an outage such that i didnt need to call back for a status.,4
281558,08-NOV-11,05-OCT-11,Jason,,en,65.92.30.10,amos.wong@sympatico.ca,13513432,000000120359280,1,1,"i called on October 5, 2011 for the monthly service charge of my internet. i just received my new internet bill, nothing change . Bad ! Bad ! Bad !",1
281559,08-NOV-11,05-NOV-11,John,,en,70.27.68.46,jkfox@sympatico.ca,13880356,000000121051089,4,3,I had a little trouble understanding the persons accent,4
281560,08-NOV-11,31-OCT-11,Selim,,fr,184.148.236.134,noel.lecluyse@sympatico.ca,13826714,000000120921462,5,5,,4
281561,08-NOV-11,07-NOV-11,Sergio,,en,74.14.183.223,seymour.rimer@sympatico.ca,13902734,000000121095252,5,4,,5
281562,05-NOV-11,04-NOV-11,Asra,,en,67.71.124.231,djhoule@sympatico.ca,13866678,000000121040764,5,4,,5
281563,05-NOV-11,02-NOV-11,Manel,,fr,67.68.114.96,leo.bouchard@sympatico.ca,13843980,000000120968499,2,1,,4
281985,05-NOV-11,02-NOV-11,Hatem,,fr,174.93.226.74,j.perigny@sympatico.ca,13842190,000000120980052,1,1,parlait un francais correcte et surtout écouter comme du monde et non me faire répéter à n'en plus finir et surtout m'envoyer la mauvaise chose.,1
281986,05-NOV-11,03-NOV-11,Justine,,en,69.157.58.157,watsons3@sympatico.ca,13863082,000000121001522,4,4,,4
281987,05-NOV-11,04-NOV-11,Diaraye,,fr,76.68.136.220,mstpierre07@sympatico.ca,13872368,000000121018428,1,,toujours des problèmes de facturation.,1
281988,05-NOV-11,01-NOV-11,Ashwini,,en,65.92.41.25,rlbalzer@sympatico.ca,13835186,000000120941031,4,4,Nothing,5
281989,05-NOV-11,04-NOV-11,Chae,,en,174.92.49.217,moonstoners@sympatico.ca,13872270,000000121032819,5,5,"Our issues were dealt with quickly and efficiently, we couldn't ask for more than that.",5
281990,05-NOV-11,02-NOV-11,Moemen Belleh,,fr,67.68.114.96,leo.bouchard@sympatico.ca,13843978,000000120985795,4,4,,5
281991,06-NOV-11,03-NOV-11,Sam,,en,65.93.200.64,louiscantin@sympatico.ca,13857876,000000121009084,1,1,Connect me with someone who can resolve the issue not someone trained in giving responses. ,1
281992,06-NOV-11,05-NOV-11,Ana,,en,70.29.238.92,gerry2000@bell.net,13879364,000000121056366,4,,,
281993,06-NOV-11,31-OCT-11,Sofien,,fr,70.26.222.71,peters1964@bell.net,13827080,000000120930624,5,5,un credit de tarification,5
281994,06-NOV-11,31-OCT-11,Yosra,,fr,70.26.222.71,peters1964@bell.net,13827082,000000120920692,5,5,un rabais de tarification,5
281995,06-NOV-11,02-NOV-11,Srinivas,,en,174.88.8.92,jyn.bassett@sympatico.ca,13843294,000000120973846,1,1,I was told that he could not help me with my problem - just follow instructions and it will be fixed. My problem had no instructions that is why contacted help. NICE WORK you are there but not there - !!!!!!,2
281996,06-NOV-11,05-NOV-11,Carlos,,en,76.68.119.128,drbala@sympatico.ca,13878700,000000121043674,5,5,The service was perfect. I could not expect more.,5
281997,06-NOV-11,03-NOV-11,Ghassen,,fr,69.156.3.63,colette_carriere@sympatico.ca,13852782,000000120994651,5,5,Moins d'attente au téléphone,4
281998,06-NOV-11,05-NOV-11,Rolando,,en,174.91.226.103,dennispaleos@sympatico.ca,13878494,000000121044018,5,5,"less questions of who i am,address,repeating over and over,",4
281999,06-NOV-11,05-NOV-11,Raul,,en,70.26.71.133,inderjitbains@bell.net,13879936,000000121048259,5,5,,5
282000,06-NOV-11,05-NOV-11,Loyda,,en,174.95.98.187,cpt_janeway@sympatico.ca,13878156,000000121043625,5,5,"Nothing. She was very polite, patient and understanding. It was my stupid mistake to forget to turn on the wireless switch. She was very nice !",5
282001,06-NOV-11,04-NOV-11,Genevieve-Marie,,en,184.144.78.74,scottdemont@sympatico.ca,13874386,000000121039897,5,5,,5
282002,06-NOV-11,05-NOV-11,Geetha,,en,76.66.86.16,bamonchamp@bell.net,13877228,000000121055349,5,1,Set-up of the original account was done as two seperate accounts and the key account number was not available to the tech people.,5
282003,06-NOV-11,04-NOV-11,Amelia,,en,174.91.120.187,chezmaggay@bell.net,13865680,000000121021362,5,5,,5
282004,06-NOV-11,04-NOV-11,Salvador,,en,174.91.120.187,chezmaggay@bell.net,13865682,000000121020894,5,5,,5
282005,06-NOV-11,05-NOV-11,Mohamed Abdelkader,,fr,70.48.123.203,jgsavage1933@sympatico.ca,13880302,000000121053979,5,5,Rien,5
282006,06-NOV-11,04-NOV-11,Ermany,,en,174.91.30.76,anneandmorgan@sympatico.ca,13864298,000000121033281,5,5,Nothing.,5
282007,06-NOV-11,03-NOV-11,Umesh,,en,64.229.82.62,yoonseonghwang@bell.net,13863322,000000120993954,2,2,"All your agents were trying to help with courtesy but they are not really the expertise on some seleted subjects. With two agents I spent almost two hours (chat) with no successful results.
",3
282008,06-NOV-11,05-NOV-11,Afroze,,en,174.95.199.144,ajkennedy@sympatico.ca,13876737,000000121055859,3,4,didn't install a lot of confidence in me.,3
282009,06-NOV-11,04-NOV-11,Priya,,en,70.27.47.9,ken.deb@sympatico.ca,13869976,000000121027063,4,4,,4
282010,06-NOV-11,05-NOV-11,Hemavathi,,en,70.26.121.178,carlblackmore@bell.net,13877764,000000121047064,5,5,,5
282011,06-NOV-11,05-NOV-11,Priya,,en,184.148.186.146,sherrykondracki@sympatico.ca,13884002,000000121044535,5,5,,5
282012,06-NOV-11,05-NOV-11,Justin,,en,174.92.31.235,ken.veal@sympatico.ca,13880836,000000121052389,3,3,the rep. did no amy thing  peer to peer downing speeds to  to my ?,3
282013,06-NOV-11,05-NOV-11,Budala,,en,70.26.56.101,ep.francis@sympatico.ca,13878948,000000121050997,5,5,none,5
282014,06-NOV-11,30-OCT-11,Grace,,en,174.94.73.37,jennifersakai@sympatico.ca,13815832,000000120903816,4,4,,4
282015,06-NOV-11,03-NOV-11,Isaac,,fr,184.144.222.62,marcrobillard2@sympatico.ca,13858260,000000121014905,4,5,Rien,5
282016,06-NOV-11,03-NOV-11,Justin,,en,174.94.26.234,canddbasra@sympatico.ca,13852198,000000121005518,4,4,"This time, nothing, everything went well",5
282017,07-NOV-11,06-NOV-11,Diego,,en,50.101.147.213,david.hodd@sympatico.ca,13886750,000000121058756,4,5,"everything worked out , Thanks Dave",5
282018,07-NOV-11,03-NOV-11,Walid,,fr,50.100.133.49,c.barbe@sympatico.ca,13852132,000000121009748,4,4,Bell aurait pu resoudre le probleme plutot que me referrer a Apple,4
282019,07-NOV-11,05-OCT-11,Marouen,,fr,207.164.125.108,didier71@bell.net,13515946,000000120371491,1,1,"Rappeler le client quand ça coupe, c'est le minimum requis...il m'a fait débranché totalement le système Internet et ça a coupé..obligé de rappeler!",2
282020,07-NOV-11,05-NOV-11,Mouna,,fr,184.145.255.149,fgaudet9@sympatico.ca,13879090,000000121041109,5,5,Rien de plus,5
282021,07-NOV-11,06-NOV-11,Hakim,,en,70.53.85.132,magicboy@sympatico.ca,13889164,000000121066121,4,5,,4
282022,07-NOV-11,03-NOV-11,Jason,,en,76.64.116.231,judirick@sympatico.ca,13856820,000000120995493,5,5,already perfect,5
282023,07-NOV-11,06-NOV-11,Radhika,,en,184.147.125.216,b-c.collier@sympatico.ca,13885808,000000121063417,5,5,,5
282024,08-NOV-11,07-NOV-11,Robert,,en,74.12.249.216,ptangney@sympatico.ca,13901504,000000121080709,4,3,,4
282025,08-NOV-11,07-NOV-11,Kevin,,fr,70.26.189.50,echarb@sympatico.ca,13895368,000000121081495,5,5,"Pris 20 minutes a me faire comprendre par la personne au service a la clientèle avant de me faire transférer a un autre département.  C'etait pourtant tres clair, mais celui-ci parlais plus qu'il ne m'écoutait !!",4
282026,08-NOV-11,07-NOV-11,Baltharaj,,en,76.64.14.123,ketvirt@sympatico.ca,13898366,000000121093407,5,5,,5
282027,08-NOV-11,07-NOV-11,Pierre,,en,70.24.175.155,patrick.des@sympatico.ca,13901048,000000121069051,3,2,LISTEN to the customer before saying everything is fine and dismissing the issue.,3
282028,04-NOV-11,03-NOV-11,Deo,,en,76.70.74.98,m.mahaney@sympatico.ca,13858068,000000121010543,4,4,,4
282029,04-NOV-11,03-NOV-11,Aquiles,,en,76.71.57.89,ptekker@sympatico.ca,13860252,000000121016831,,,I didn't make a call.,
282030,04-NOV-11,03-NOV-11,Aquiles,,en,76.71.57.89,ptekker@sympatico.ca,13860254,000000121016738,,,I didn't make that call.,
280529,05-NOV-11,04-NOV-11,Rachel,,en,67.70.117.14,brian.labute@sympatico.ca,13865178,000000121036469,2,2,I have a bundled package and one service does not seem to know what is going on with the other two.  I have been trying to get this straightened around for months and everymonth it is a different service giving me grief.,1
280530,05-NOV-11,04-NOV-11,Shyam,,en,70.50.107.28,shi.zin@sympatico.ca,13874568,000000121030474,5,5,,2
280531,05-NOV-11,26-OCT-11,Partha,,en,174.94.20.207,jcameron1@sympatico.ca,13768564,000000120829451,3,1,,4
280532,05-NOV-11,04-NOV-11,Hema,,en,65.92.15.8,d.b.jones@sympatico.ca,13866112,000000121018457,5,4,"Madhu did everything I asked - and more.

I was unat BellMail was having problems and needed to reach my 18 year0o9ld forum.  She gave me alternate instructions and I am mosr grateful.

Many thanks.

Doreen",5
280533,05-NOV-11,20-OCT-11,Patrice,,fr,76.69.174.92,ineuville@sympatico.ca,13699824,000000120685973,4,4,,4
280534,05-NOV-11,04-NOV-11,Michel,,en,74.12.182.158,pafortier@sympatico.ca,13872892,000000121036861,5,5,Nothing that I can think of.,5
280535,05-NOV-11,04-NOV-11,Nadia,,fr,173.177.174.41,raypru@sympatico.ca,13873596,000000121023785,3,4,"Peut-être à cause du manque d'expérience de la technicienne, ça a pris un peu trop de temps (essai et erreur + aide de son superviseur) et c'est moi qui l'ai mise sur la piste pour effectuer la dernière correction. Toutefois elle a été très patiente et polie. ",4
280536,05-NOV-11,04-NOV-11,Thitola,,fr,70.49.62.246,pierretrud@sympatico.ca,13873206,000000121035390,5,5,"JE DEVAIS RECEVOIR SES CONFIRMATIOS PAS COURRIEL.

JAMAIS JE NE LES AI RECU",4
280537,05-NOV-11,04-NOV-11,Monica,,en,70.26.136.184,ppanto@sympatico.ca,13873322,000000121035185,5,5,nothing,5
280538,05-NOV-11,04-NOV-11,Caroline,,en,74.14.38.46,macphed@sympatico.ca,13871070,000000121034161,5,5,,5
280539,05-NOV-11,01-NOV-11,Farah,,en,67.70.154.27,nmassoud@sympatico.ca,13834500,000000120945420,5,5,,5
280540,05-NOV-11,03-NOV-11,Mohamed,,fr,174.95.249.25,roly@bell.net,13860968,000000121007231,1,1,connaitre votre system de sécurité bell internet un peu plus,3
280541,05-NOV-11,04-NOV-11,Steph,,en,174.89.238.8,lidiaandbob@sympatico.ca,13870558,000000121018020,4,4,,4
280542,05-NOV-11,04-NOV-11,Grace,,en,65.95.105.17,lisacheng73@sympatico.ca,13870626,000000121022163,4,4,,5
280543,05-NOV-11,04-NOV-11,Rachel,,en,70.27.104.157,framen@sympatico.ca,13867514,000000121034693,5,5,Never to have had the problem in the first place,4
280544,05-NOV-11,04-NOV-11,Mindy,,en,70.26.0.87,henkelman@bell.net,13868282,000000121033741,5,5,,5
280545,05-NOV-11,04-NOV-11,Patrick,,en,76.68.50.5,creative.c@sympatico.ca,13866008,000000121028180,5,5,"Nothing.  Patrick was curteous, professional, knowledgeable and total
""customer service"" oriented.  Thank you.",5
280546,05-NOV-11,04-NOV-11,Mohamed Sabry,,fr,74.15.119.65,pierre.richard4@sympatico.ca,13873194,000000121039350,5,5,rien tout etait exellent technitien compétent,5
280547,05-NOV-11,02-NOV-11,Suresh kumar,,en,184.148.245.106,crown.prot@sympatico.ca,13839368,000000120986983,3,1,"the call was dropped....and no one called back !  So obviously, my suggestion is, since you were aware of my call, once the call was dropped, you should have called me back !
",
280548,05-NOV-11,04-NOV-11,Hassan,,fr,70.27.191.225,jacques.st-aubin@sympatico.ca,13868802,000000121028186,5,2,"Selon le conseiller, l'équipe technique travaille actuellement à résoudre le problème qui affecte plusieurs clients. 
Il faudrait aussi arriver à supporter la technologie Lion d'Apple qui a remplacé Snow Leopard",5
280549,05-NOV-11,04-NOV-11,Susy,,en,74.14.199.15,kereynolds@sympatico.ca,13870008,000000121038856,4,4,,4
280550,05-NOV-11,04-NOV-11,Ana,,en,184.146.130.204,tweeskelton@bell.net,13875688,000000121026358,5,5,"She's VERY helpful and understanding my needs. She was fast and efficient to fixed the problem. When previous call I made to ""tech support"" he was useless and NON tech support at all. He just made an excuse to get in my system and snooping around to stealing info perhaps. I told my husband about him when my husband got home, he's not HAPPY at this issue. We're paranoid and afraid he may ""hack"" into our system now.
You folk should hire and train someone like Ana and people like her. NOT just hire someone pretend to know computer and give them ""chit sheet"" to post on their monitor to fix problems when customer call. It is waste of time and man-power.  One good tech can fix ten problems in an hour, while 10 bad techs, spend an hour each can't even fix one! I knew, I've been there with all my calls and chat that connected to INDIA!",
280551,05-NOV-11,23-OCT-11,Nesrine,,fr,70.30.177.41,clement.monique@sympatico.ca,13729674,000000120749972,5,5,,3
280552,05-NOV-11,04-NOV-11,Linda,,fr,76.65.92.121,laurin.pauze@sympatico.ca,13870366,000000121036370,5,1,Avoir un endroit où aller chercherr un nouveau modem. On travaille à la maison alors on a grandement besoin d'Internet.,3
280553,05-NOV-11,04-NOV-11,Daniel,,fr,184.144.205.14,linda.howard@sympatico.ca,13870576,000000121028595,1,1,"me donner du soutien pour MSN Premium ou me dire ou appeler pour en avoir. Vous offrez ce produit sur votre site, je paie pour depuis des années mais on m'a répondu que vous ne le vendez plus et que vous ne le supportez plus.",1
280554,05-NOV-11,02-NOV-11,Marco,,fr,174.88.160.238,karijov@sympatico.ca,13843372,000000120981953,4,4,,5
280555,05-NOV-11,04-NOV-11,Rodrigues,,fr,74.15.229.229,mado.pitre@sympatico.ca,13871080,000000121038448,1,1,"Mon appel a été répondu de la Tunisie.
Je ne comprend pas leur accent.  J'ai demander pour un Québecois.",
280556,05-NOV-11,04-NOV-11,Michael,,en,76.64.10.144,r.gionet@sympatico.ca,13873424,000000121022280,4,4,Quit sending modem reminder letters when I already returned the modem,4
280557,05-NOV-11,04-NOV-11,Mohamed,,fr,69.156.84.108,c_abel@sympatico.ca,13865334,000000121033498,5,5,Satisfaction complète...et l'agent a été très patient et poli.,5
280558,05-NOV-11,04-NOV-11,Patrick,,en,70.49.48.249,dpirie@sympatico.ca,13866856,000000121032088,5,5,,5
280559,05-NOV-11,31-OCT-11,Manel,,fr,74.15.157.134,ginette_chabot@bell.net,13823192,000000120929229,2,2,"dialoguer avec une personne qui parle le même français que moi. On a de la difficulté à les comprendre.
Aussi, ne pas me donner un prix au téléphone et ensuite quand arrive la facture, ce n'est plus du tout la même chose.  DOMMAGE!",2
280560,05-NOV-11,03-NOV-11,Edwin,,en,184.147.232.9,csteban@sympatico.ca,13852896,000000121013926,3,3,,3
280561,05-NOV-11,04-NOV-11,Shobha,,en,76.64.210.122,bossenc@sympatico.ca,13865080,000000121033043,5,5,,5
280562,05-NOV-11,04-NOV-11,Asra,,en,174.92.108.186,ken_tech@sympatico.ca,13869984,000000121030874,5,5,Nothing ,5
280563,07-NOV-11,06-NOV-11,Pradheep Kumaar,,en,216.218.29.210,lishasoucy@sympatico.ca,13888958,000000121064124,5,5,Check and see if there was a better Internet plan 4 me,4
280564,07-NOV-11,18-OCT-11,Ruth,,en,70.30.1.64,shahsattar@sympatico.ca,13676394,000000120638634,1,2,,3
280565,07-NOV-11,18-OCT-11,Madhu,,en,70.30.1.64,shahsattar@sympatico.ca,13676396,000000120640334,2,1,,3
280566,07-NOV-11,02-NOV-11,Shawn,,en,70.28.66.194,berniker@sympatico.ca,13838030,000000120983274,5,4,Not charged me in the first place - fix your billing system.,3
281042,05-NOV-11,03-NOV-11,Sean,,en,174.91.146.115,jason.sanchez@sympatico.ca,13856078,000000121011839,3,2,"More accurate information. I was assured a new modem would arrive in 3-4 business days, only to find out that the modem was actually slated to come in by November 29th. Bell rep could not access tracking info for modem.",2
281043,05-NOV-11,04-NOV-11,Madhu,,en,74.14.38.241,marc.rottier@sympatico.ca,13871242,000000121036374,4,1,Nothing did everything possible,4
281044,05-NOV-11,27-OCT-11,Allaura,,en,70.53.75.186,marilyn.bezner@sympatico.ca,13785094,000000120843780,4,4,"The connection was very bad, making it difficult to understand the individual attempting to help me.  In addition, she spoke quickly, with very brief vowels, compounding the problem.  Her attitude, however, was excellent, patient, and helpful.",4
281045,05-NOV-11,22-OCT-11,Ahmed,,fr,74.14.186.239,josev@bell.net,13725148,000000120729428,4,4,,4
281046,06-NOV-11,04-NOV-11,Leni,,en,70.50.184.232,carole.poirier@sympatico.ca,13865450,000000121019687,5,5,explained why it happened. Afte 14 YRS. AS BELL CUSTOMER. My  MESSAGE STARTS COMING IN FRENCH.. IM NOT FRENCH. I couldn't fixed it but was glad text support could. Also glad to have our Tech support back in Canada.,4
281047,07-NOV-11,03-NOV-11,Marouen,,fr,184.145.169.172,mariecelene@bell.net,13844816,000000120991644,3,4,"l'appel que j'ai fait a été interrompue par une coupure de votre part , personne ne ma rappeler, malgré qu'il avais mes coordonner ..je les trouver assez ordinaire...la venue de votre technicien le lendemain a été effectué professionnellement son code :c 50675 , Michel de son prénom a changer toute les prises , se qui aurait du être fait depuis le début de mon abonnement avec vous ...ca fait 2 mois que je paie pour une connexion internet qui ne fonctionne pas, qui coupe, avec aucune vitesse.. maintenant je n'est plus de coupure , mes je n'est quand même pas de vitesse pratiquement impossible d'ouvrir un vidéo de musique sur you tube , le vidéo gèle et reste fixe , un icône dans le centre du vidéo qui ne fait que tourné , impossible de visionner . le problème est toujours présent et moi je paie pour une connections haute vitesse...2 mois en plus que j'ai payer pour n'avoir aucune chance de travailler dessus mon internet puisqu'une page prend 2 a 3 minute avant d'ouvrir et impossible de visionner quoi se soit....je souhaiterais être en contact avec un de vos supérieur.. pour régler beaucoup de problème qui reste en suspend malgré m'est nombreuse appel... merci   ",2
281048,07-NOV-11,05-NOV-11,Alexander,,en,71.122.32.56,jimandjudi@bell.net,13880322,000000121048749,5,5,,5
281049,07-NOV-11,06-NOV-11,Sai,,en,174.93.31.167,bess.mcknight@sympatico.ca,13885944,000000121066259,5,5,Nothing - Sai did a great job!,4
281050,07-NOV-11,06-NOV-11,Houcem,,fr,174.88.118.246,a.lacoursiere@sympatico.ca,13885360,000000121059550,4,3,,3
281051,07-NOV-11,05-NOV-11,Venkatesh,,en,50.101.35.169,skelton@bell.net,13884072,000000121042810,5,5,"Hmmm, how about giving me a direct line to speak with Venkatesh any time I have a problem. No? OK. Seriously, it was one of the best 'help' experiences I have been involved with in many years.
",5
281052,07-NOV-11,03-NOV-11,Janice,,en,70.31.52.15,hscroney@bell.net,13855618,000000120994788,5,5,offer better discounts/rates to existing clients so I don't have to call and ask for a better deal.,4
281053,07-NOV-11,04-NOV-11,Yosimar,,en,184.145.70.249,twculbert@bell.net,13875686,000000121035054,2,4,"The issue was not in my unit. It was with building wiring and Bell's new Fiber Optic stuff! Bell should have known this as there was other calls from within the building. The wait times
were at 1st 2 days, then 1 day, then a guy calls same day but 20 minutes before I'm going out does nothing as I told him I could not let him in, and this after I tell him the problem could not be in my unit! He says a guy will be around in the morning. I wait all day. Run into bell guy in the building who tells me i'm NOT on his list but can fix it and DOES.
He did so with out any need to get into my unit! (The guy night B4 had closed out the call) Had I not run into the very responsible guy in the building (Mike) I'd still be waiting.
Mike fixed it at the wiring panel in the underground while I watched him do it. Again maybe ten minutes and NO NEED TO COME TO MY UNIT!....On separate issue of BELL BILLING YOU WILL BE GETTING AN E MAIL AND LETTER FROM ME ABOUT MY HAVING SWITHCED FROM ROGERS TO BELL BASED ON VERY LOW RATE OFFER NEVER RECEIVED and now RATES GOING UP FURTHER! I will not be paying my October bill until I get some satisfaction on money owing me from the quoted rates I never ever did recieve!My ""Not sure"" answer below depends on IF I get said satisfaction! ",
281054,07-NOV-11,06-NOV-11,Ali,,en,65.93.164.182,wblarose@bell.net,13891690,000000121061011,2,2,if he had listened to what I said my problem was (I had inadvertently deleted my internet connection) instead of deciding it was something else (that we had intermittant connectivety problems) . He thankfully escalated it to his 'supervisor' who resolved the issue to 99% satisfaction - if I didn't now have to sign on with a password every time (like I used to be able to do) that would be 100%,4
281055,07-NOV-11,06-NOV-11,Claudia,,en,76.68.93.30,jim.jeffries@sympatico.ca,13888278,000000121065214,5,5,nothing,5
281056,07-NOV-11,05-NOV-11,Hector,,en,69.158.184.15,luszowski@sympatico.ca,13881496,000000121048211,5,5,Nothing else.,5
281057,07-NOV-11,06-NOV-11,Imed,,fr,174.93.214.241,pierreraby@sympatico.ca,13890226,000000121066190,5,5,"Rien, le service fut excellent!",5
281058,07-NOV-11,26-OCT-11,Edgardo,,en,70.30.0.180,paulml@sympatico.ca,13773040,000000120830881,5,5,N/A,5
281059,07-NOV-11,06-NOV-11,Besma,,en,174.88.176.159,gncriscione@sympatico.ca,13887634,000000121060175,1,1,Tecnicien ma dit que les lignes sont surcharges ,2
281060,07-NOV-11,06-NOV-11,Haley,,en,70.48.248.111,nytel99@sympatico.ca,13889946,000000121063283,5,4,Kaley was very helpful T.Y.,5
281061,05-NOV-11,03-NOV-11,Mohamed,,fr,76.65.121.120,marben2@bell.net,13858220,000000121014542,5,4,vous vous etes amiliorer a 100% que plutot il y a 4 ans,5
281062,05-NOV-11,02-NOV-11,Kais,,fr,70.48.99.212,gillesmarier@sympatico.ca,13841332,000000120981196,5,5,,5
281063,05-NOV-11,04-NOV-11,Ronald,,en,76.71.76.92,deganis@bell.net,13866464,000000121017473,4,4,"the service from the representative was excellent, but Bell Internet service is very unsatisfactory.  It is slow, and unreliable.  In the two years I have been with Bell net I have had more interruption of service, than in the 10 years with my prior internet provider, and at twice the price.  I changed to Bell because I bought a lap top.  It is no faster, and at least once a month, I cannot get on line.  Sometimes I follow up other times I just leave it, and by the next day it has resolved itself.",1
281064,05-NOV-11,04-NOV-11,Sumithra,,en,65.94.56.90,shelaghwilson@sympatico.ca,13874540,000000121017415,5,5,"everything went so well, nothing needs to be better",5
281564,05-NOV-11,04-NOV-11,Christine,,en,174.89.135.17,ktucker@bell.net,13870216,000000121035015,3,2,"I have been waiting three weeks for a new modem.  Your two different attempts to send me one and neither has gotten to me yet.  My internet is now working but no thanks to Bell Canada.  I ended up borrowing my moms modem and some how after I used hers, my modem started up and worked.  Don't know how this is possible.  No IP address was getting to my computer but it was saying the modem was hooked up.  I have not had any call backs from anyone at Bell to follow up and I have now answered four of these stupid surveys negatively.  Obviously no one reads the bloody things.  NOT HAPPY WITH YOUR SERVICE - IT SUCKS!!!!!!!",1
281565,05-NOV-11,04-NOV-11,Jihed,,fr,184.144.141.148,hubert.denis@sympatico.ca,13868436,000000121019048,3,3,J'ai dû finaliser ce qui avait été fait par le conseiller. Le problème n'avait pas été totalement résolu.,4
281566,06-NOV-11,05-NOV-11,Thorat,,en,50.101.138.120,cardic@sympatico.ca,13877752,000000121056008,4,4,"This tech was more knowledgeable, but was again hard to understand. Why can't we be serviced by techs in Canada instead of some foreign country? Everyone is complaining about this cheap ($ saving) solution.",3
281567,06-NOV-11,05-NOV-11,Marouen,,fr,65.93.3.204,dominiquecunche@sympatico.ca,13878636,000000121055271,5,5,rien d autres tout ete tres bien...,5
281568,06-NOV-11,04-NOV-11,Gregorio,,en,70.26.34.97,stephen.fitzgerald@sympatico.ca,13874958,000000121021761,3,3,"Very good service manner. Unfortunately my problem did not get solved although I did learn alot about what my computer can and cannot do. I called back and had my problem solved with another Bell technician. The remote access is a great tool saving alot of phone time. However, too much of a hurry could cause pressure to resolve the problem quickly could result in longer time in resolving problem and even not resolving it - thus 2 tech calls vs. 1.
Was satisfied as long as problem was resolved. Second tech (Shaul?) was in such a hurry at the end that my system got blocked and I had to wait from 1-5 minutes to find out what next to do. I shut the computer down as I needed to go to an appointment. All said, I was satisfied with both techs in general and obviously the 2nd tech for solving the problem. I will definitely recommend them both.",4
281569,06-NOV-11,05-NOV-11,Mouna,,fr,67.68.205.49,labelle005@sympatico.ca,13881056,000000121041812,3,5,,4
281570,06-NOV-11,05-NOV-11,Jose,,en,69.158.172.106,jjstanton@bell.net,13880352,000000121045174,3,3,Another server,3
281571,06-NOV-11,05-NOV-11,Patricia,,en,70.30.109.230,wildkatz@sympatico.ca,13885016,000000121045626,4,4,,5
281572,06-NOV-11,05-NOV-11,Sam,,en,76.67.26.105,tb2552@bell.net,13884450,000000121051912,5,5,Nothing,1
281573,06-NOV-11,04-NOV-11,Garry,,en,70.50.129.8,bomarca@sympatico.ca,13865060,000000121029054,5,4,,5
281574,06-NOV-11,05-NOV-11,Edward,,en,70.48.0.166,stevebean@bell.net,13884256,000000121041936,1,2,"do things right when they were asked.

things were completed 2 weeks later ....

wrong address , wrong telephone number , shall I go on....",1
281575,06-NOV-11,05-NOV-11,Iris,,en,64.228.94.107,nhyatt@sympatico.ca,13882518,000000121048078,5,5,I can't think of anything.  Iris took over and cleaned up a big mess with my email.....thank you Iris.,5
281576,06-NOV-11,04-NOV-11,Mathieu,,fr,174.91.218.165,robert.regimbald@bell.net,13873880,000000121025639,3,2,"
APrès plus de24 appels , 3 superviseurs et 2 directeurs pa sencore de  serivce de téléviseur  ",1
281577,06-NOV-11,05-NOV-11,Merly,,en,65.94.29.80,hollran@sympatico.ca,13879840,000000121054981,4,5,"AT FIRST I HAD A PROBLEM WITH THE ACCENT,PRONUNCIATION OF WORDS.IT IS HARD TO BE PATIENT WHEN YOU HAVE A PROBLEM.IT WORK OUT IN THE END.",5
281578,06-NOV-11,03-NOV-11,Haricharan,,en,69.156.109.183,judy.clendenning@sympatico.ca,13856832,000000120993137,5,4,Have english speaking representatives.,4
281579,06-NOV-11,30-OCT-11,Hatem,,fr,65.92.217.111,richard_876@sympatico.ca,13818254,000000120905201,4,4,,5
281580,06-NOV-11,04-NOV-11,Haythem,,fr,70.30.201.68,zotti.d@sympatico.ca,13876300,000000121024295,4,4,etre plus compitive avec le prix,4
281581,06-NOV-11,30-OCT-11,Tejaswvi,,en,174.95.12.152,c_clifford@sympatico.ca,13813880,000000120906026,4,4,"Service from a Toronto representative initially - not after spending time with a representative located in India. The Indian representative was polite, but unable to address the system problem.

I spent approximately 2 hours on the phone to resolve a problem which I believe was related to a Bell upgrade!!",3
281582,06-NOV-11,05-NOV-11,Daniel,,en,64.231.17.125,sheilah.mike@sympatico.ca,13883982,000000121051694,5,5,nothing...service was great,5
281583,06-NOV-11,15-OCT-11,Krishidhar,,en,184.146.141.136,c-carson@sympatico.ca,13630578,000000120564986,1,1,,2
281584,06-NOV-11,04-NOV-11,Amel,,fr,69.157.155.166,johpaquet@bell.net,13869552,000000121026522,1,1,Amel a ete tres impolie et n'a jamais essayer de m'aider.  elle m'a racrocher la ligne au nez quand je lui ai dit que je voulais parler avec un technicein du Quebec.,2
281585,06-NOV-11,04-NOV-11,Paul,,fr,69.157.155.166,johpaquet@bell.net,13869550,000000121027694,5,5,,3
281586,06-NOV-11,28-OCT-11,Yosimar,,en,174.95.187.41,warspa@bell.net,13803258,000000120880052,4,4,,4
281587,06-NOV-11,05-NOV-11,Ahmednur,,en,64.231.187.244,darla.s@sympatico.ca,13878340,000000121049190,3,2,,4
281588,06-NOV-11,05-NOV-11,Manoranjith,,en,64.231.187.244,darla.s@sympatico.ca,13878344,000000121043968,3,3,,4
281589,06-NOV-11,04-NOV-11,Paul,,en,65.95.101.184,mariannepacaud@sympatico.ca,13871360,000000121017163,1,1,Please make sure that your Customer Care Reps. know they job and how to take action when necessary.,3
281590,06-NOV-11,03-NOV-11,Nayeem,,en,76.70.80.79,claudettehall_2@sympatico.ca,13852692,000000121007767,3,2,I had to call back 3 times before I got the satisfaction I required,4
281591,06-NOV-11,23-OCT-11,Eliena,,en,174.92.85.35,evangill@sympatico.ca,13730408,000000120747873,2,2,My problems are that my email address is not recognized by Bell even though I have been using the same address since about 1997 moving between New Brunswick and Ont.,4
281592,06-NOV-11,05-NOV-11,Leni,,en,184.144.36.141,brent.ingalls006@sympatico.ca,13877580,000000121042530,5,5,the call kept cutting out 3 times unable to hear rep on over seas call,4
281593,06-NOV-11,05-NOV-11,Hana,,fr,70.26.202.5,cadige@bell.net,13877722,000000121050358,5,5,,5
281594,06-NOV-11,05-NOV-11,Gattu,,en,67.71.68.230,alviner@bell.net,13876870,000000121053763,5,5,,5
281595,06-NOV-11,05-NOV-11,Alonia,,en,76.67.98.201,jan.maitland@sympatico.ca,13880068,000000121045469,5,5,"nothing, she was amazing with the patience of a saint",4
281596,06-NOV-11,05-NOV-11,Linda,,en,70.53.0.41,coflaherty@sympatico.ca,13878090,000000121055646,5,5,,3
281597,05-NOV-11,04-NOV-11,Med Aymen,,fr,174.88.17.74,jean.colas@sympatico.ca,13869056,000000121035496,5,5,,4
281598,05-NOV-11,03-NOV-11,Tyrone,,en,64.228.192.218,graveljp@sympatico.ca,13855138,000000120993263,2,3,,3
282031,04-NOV-11,30-OCT-11,Naveed,,en,70.27.121.157,nancy.hansen@sympatico.ca,13817474,000000120913051,1,1,"You could get someone that knows what they are doing. Not sure why there are two calls on Sunday but the lady I talked to took over my computer because my mail couldn't be sent and I saw a box come up that said she would delete ""my information"" if she hit OK and I asked her THREE times if it would delete my folders and email and she said NO each time. Turned out she deleted all my emails in my sent and in-box plus all my folders which was 10 months of reservations and I needed the folders because I didn't know who's reservation numbers I still needed!!  I talked to her Supervisor on Monday who tried to get the info back and that failed but he said he would talk to someone and get back to me. I haven't heard back from him yet and now it's Friday.  I called our computer guy and got him to come to the house and he was able to get EVERYTHING back but it cost me $165!!!  Your lady in India said I had damaged file on my computer but I don't have anything damaged, sorry to say she just didn't know what she was doing.  I called Saturday night very late and a nice lady walked me through my problem and fixed it but Sunday night it was a disaster.  I would not recomment Bell's service unless it was something very easy to fix because I was almost sick to my stomach when I realized she wasn't going to get my information back.  Make sure it was the help I got the second time I called because the first lady did alright.  Not sure if I would EVER trust your support people again if I had a big problem. There should be a note on our file because I talked to the Supervisor after she screwed up.  Thanks, Nancy ",
282032,04-NOV-11,03-NOV-11,Tara,,en,70.26.87.190,kopczuk@sympatico.ca,13857282,000000120996207,,1,Have lower prices and not a monopoly,1
282033,04-NOV-11,16-OCT-11,Manoranjith,,en,76.64.40.175,mstadler@sympatico.ca,13645032,000000120586766,2,2,"I am still loosing my internet connection periodically. However my new
Bell bill reflects already an ingrease in my internet charges..
At this moment it is working again, but how long?",
282034,04-NOV-11,03-NOV-11,Juan Carlos,,en,184.148.122.6,lgallant000@sympatico.ca,13857626,000000121013688,5,5,,4
282035,04-NOV-11,03-NOV-11,Sofien,,fr,184.145.173.239,nicolehurteau@bell.net,13859388,000000121004419,5,5,,5
282036,04-NOV-11,02-NOV-11,Elyes,,en,70.30.233.154,jacky007@sympatico.ca,13842250,000000120983389,4,4,,4
282037,05-NOV-11,04-NOV-11,Med Anis,,fr,216.209.225.176,rochondiane@sympatico.ca,13873928,000000121019281,1,1,"Me mettre en contact avec une personne COMPÉTENTE...
Beaucoup de perte de temps...",1
282038,05-NOV-11,04-NOV-11,Bry,,en,70.50.58.200,david1254@sympatico.ca,13866352,000000121032681,2,2,,2
282039,05-NOV-11,30-OCT-11,Madhu,,en,65.95.190.214,donna8@sympatico.ca,13814582,000000120911158,5,5,"Please advise your representative not to hang up on customers when they are asking questions as to why they are  experiencing technical issues.  The representative I spoke to before Madhu was impatient and actually hung up on me because I was asking questions.  Since I do pay for this service I reserve the right to ask questions about service interruptions.  Both Madhu and Rehman were most helpful.  Because of the service received from these two individuals, I felt less frustrated with Bell.  Please explain to the individual that hang up on me that he is representing your company and that he is the first point of contact for your company. If he is unable to resolve customers'inquiries prehaps he should be playing another role in the organization as opposed to customer care.  I trust that Bell will take this complaint seriously as it does not leave me feeling that Bell can competently resolve my technical issues on first contact.  Thanks for taking the time to read this note.  Best Regards.",4
282040,05-NOV-11,04-NOV-11,Mohamed Sabry,,fr,184.144.192.110,roycl@sympatico.ca,13874044,000000121036750,2,2,Comprendre le problème. Le monsieur n'a pas chercher longremps.,3
282041,06-NOV-11,04-NOV-11,Kelly,,en,70.54.8.183,chalkriver613@bell.net,13865608,000000121022614,5,5,,5
282042,06-NOV-11,13-OCT-11,Wissem,,fr,174.93.125.98,lbilodeau000@sympatico.ca,13610260,000000120522149,5,5,"Le technicien qui m'a répondu a confirmé que le problème était que mon ordi ne fonctionnait plus. Je n'ai donc pu remplir ce sondage avant d'avoir un nouvel ordi. De plus, je me suis abonnée au service Entretien PC afin de pouvoir bénéficier des connaissances et de l'expertise de vos excellents techniciens.  Merci et bonne journée, Lise Bilodeau",5
282043,06-NOV-11,04-NOV-11,Lorraine,,en,76.68.240.200,ldevincentiis@sympatico.ca,13870420,000000121022143,4,5,"The young person I spoke to spoke too fast and I had to make her repeat.  Nothing very serious as she resolved my case.  Thank you, Lisa DeVincentiis
",4
282044,06-NOV-11,05-NOV-11,Yosimar,,en,174.94.11.83,brianwollenschlager@sympatico.ca,13877608,000000121045424,3,4,,4
282045,06-NOV-11,02-NOV-11,Hema,,en,70.29.59.28,grunz@sympatico.ca,13841540,000000120989158,4,5,,4
282046,06-NOV-11,05-NOV-11,Evangeline,,en,24.235.209.17,laurie.mills@sympatico.ca,13881130,000000121042984,3,4,"Not insisting on 30 days cancelation notice, on a service for which you already overcharge.
I'm sure it doesn't take 30 days to switch off my internet service.
Just another way to overcharge.",2
282047,06-NOV-11,05-NOV-11,Daniel,,en,76.64.11.180,addy@bell.net,13876664,000000121048232,5,5,,
282048,06-NOV-11,05-NOV-11,Mehdi,,en,76.70.77.209,cprovost@sympatico.ca,13878154,000000121055553,5,4,The technicien for the first time gave me the time to explain exactly what was my problem and his patience to explain the mesures to take to resolve the problem.,4
282049,06-NOV-11,05-NOV-11,Asma,,en,174.92.139.92,dtk@bell.net,13878732,000000121049603,5,5,"I am a littl ehard of hearing,and the Indina accent is sometimes hard to follow.",5
282050,06-NOV-11,04-NOV-11,Sonia,,fr,69.156.203.193,marcomorin@sympatico.ca,13871294,000000121032749,2,,"Suite a une transaction telephonique nous donner une confirmation par email de la transaction tout en nous demandant si c,est bien cela que nous voulons. Car plus souvent que autrement l'acord verbal conclut n,est pas respecté de votre part et il faut alors s'armer de patience et faire plusieurs téléphones pour espérer régler.",2
282051,06-NOV-11,25-SEP-11,Hadhemi,,fr,174.94.123.249,lamaisondesangesdelarenovation@bell.net,13391792,000000120124093,4,4,nous aurions des commentaire a vous soumettre quand une personne nous que nous pouvons pas vous aidé pour raison quesce soi par paport de ton ordi il nous dis que c'est impossible de vous donner de l'aide .il devrait nous référé a autre gens qui ont des abilité daans c'EST DOMAINE POUR RÉSOUDRE LE PROBLEME QUEL SE SOIT POUR SE CLASSER EN  PREMIERE POSITION AUPRES DES AUTRES ENTREPRISE QUI ONT LES MEME CLASSE QUE VOUS . ,4
280567,07-NOV-11,05-NOV-11,Jose,,en,70.48.49.56,mswells@sympatico.ca,13882424,000000121051571,3,4,"I had to hire a computer tect to come 
into my home and talk to your tech, because I being a greehorn couldn't answer some questions.",3
280568,07-NOV-11,06-NOV-11,Claude,,en,174.91.28.158,rhodo_bud@sympatico.ca,13890502,000000121060513,5,5,,5
280569,07-NOV-11,05-NOV-11,Partha,,en,64.231.1.151,tonymarshall_7@sympatico.ca,13884678,000000121050352,4,5,No,5
280570,07-NOV-11,06-NOV-11,Anne,,en,70.49.96.4,ccross@sympatico.ca,13886350,000000121060151,5,5,nothing,4
280571,07-NOV-11,06-NOV-11,Jose,,en,50.100.37.178,RollyJoeLefebvre@bell.net,13885320,000000121059945,5,5,"Both Techs were excellent, but the cable Tech did an excellent job with the cables, taking the best techniques in hidding the cables...more work for him, better for me...",5
280572,07-NOV-11,06-NOV-11,Mohamed Sabry,,fr,67.68.120.223,luce.gauthier@bell.net,13889042,000000121065676,3,2,,4
280573,07-NOV-11,05-NOV-11,Naim,,fr,76.69.195.173,mario.vezeau@sympatico.ca,13881770,000000121053590,5,5,,5
280574,07-NOV-11,05-NOV-11,Pradheep Kumaar,,en,76.67.197.213,patmikemarcille@sympatico.ca,13882776,000000121053653,1,1,"I will not take the time to type an explanation of my lack of service experience related to no dial tone for more than 24 hours and no internet service for more than 48 hours. This has been the most negative experience of my life. I am a Bell management pensioner with more than 38 years service and about 20 management positions.I am now embarassed to admit this fact to anyone and have concluded I should cancel my Sympatico Service,my two residential telephone services, my Bell T.V. service, and also our Bell Cellular service. I believe I would also be wise to sell all BCE shares my wife and I presently own.
BCE cannot compete with Rogers nor Videotron with the terrible service I experienced. W.M.Marcille",1
280575,07-NOV-11,06-NOV-11,Pascal,,en,74.12.232.46,dbrown013@sympatico.ca,13886788,000000121058887,5,4,I still need to find out if the phone lines in our neighbourhood are fibre or not.  If not than we will need to go with Rogers instead.,3
280576,07-NOV-11,05-NOV-11,Arbi,,fr,76.69.181.126,mcoulombe000@sympatico.ca,13882018,000000121055585,5,5,,5
280577,07-NOV-11,06-NOV-11,Reuben,,en,74.14.28.56,klaus-sigrid@sympatico.ca,13888674,000000121066838,5,5,,5
280578,07-NOV-11,06-NOV-11,Chekib,,fr,64.229.129.152,louise140@sympatico.ca,13889012,000000121062544,5,5,non,3
280579,07-NOV-11,29-OCT-11,Rym,,fr,70.48.127.193,deuxgagnon@sympatico.ca,13805844,000000120894554,2,1,"Je n'ai pas la vitesse habituelle sur Internet et on m'a dit que c'était dû à mon ordi. Je l'ai apporté à mon bureau pour vérifier, il fonctionne très bien. Ce n'est donc pas mon ordi qui a un problème mais ma connection à votre service qui est déficiente. Votre agent m'a dit que le modem, que je loue chez Bell, est correct. Pourtant je ne réussis pas à me connecter sur Internet de façon efficace. Comment mieux faire?
Que vous vérifiiez mieux ma connection et que vous régliez mon problême.",
280580,07-NOV-11,03-NOV-11,Rachel,,en,216.209.113.11,patricia.neely@sympatico.ca,13859724,000000120999568,1,1,"On Nov 1 I called Bell to see if there was a higher speed internet service available for my line. I was told I could use the Fibe service and that an installer would be at my residence on Nov. 3 to hook it up between 8am and 5pm. The agent said she would call later in the afternoon to narrow the time down for me, however this did not happen.  On Nov. 3 I called at approx. 12:30 to see if anyone could tell me when the installer would be here, and was told no installers were coming, as it was a self-install.  I was told that installers could be sent out, however not until Saturday. When I asked where the modem was, I was told that it had been sent Purolator and would arrive in the next few days, so I agreed to do the install myself when it arrived. I then went to my mailbox and found the modem had, in fact, been sent by ExpressPost.  The letter included said that my service would be activiated on Nov 3 by 5pm. After completing the install on Nov 3, the DSL light continued to flash, so I called the 310-SURF number, where a computer voice told me my service would not be activated until after midnight. On Nov 4 I reset the unit however the DSL light continued to flash. I again called 310-SURF and spoke to a technician, who ran some tests on my line and then told me that she would have to run a test while the lines were free. She asked me to hang up and she would call me back ""in 2 and a half minutes"". After one hour and 20 minutes, I called 310-SURF again as no one had called me back. Again, the tech ran several tests on the line and then switched me to a ""head technician"", who also ran several tests and then said he would need to send a service person out to check the line.  When the service person called, I was told that he had inspected the line and discovered that THIS SERVICE WAS NOT AVAILABLE ON MY LINE!!! This after speaking with 2 customer service reps and 3 technicians, none of whom bothered to check - even after I had asked - that this service was available to me.  Absolutely disgraceful. When I called again to cancel the service, I was told that a simple check would have shown that this was not available on my line.  So, you ask what one thing could have been done to improve my recent experience? I would have to say it would be to actually provide customer service.",1
280581,07-NOV-11,05-NOV-11,Miguel,,en,76.64.192.188,pvdmeer@sympatico.ca,13883110,000000121050844,4,5,,4
280582,07-NOV-11,06-NOV-11,Leah,,en,184.146.68.43,pete.lotimer@sympatico.ca,13890142,000000121062613,5,5,"First represenative on the line left us on hold for 15 minutes & did not return, the call was picked up by the next rep who was very helpful.",3
280583,07-NOV-11,05-NOV-11,Hector,,en,69.158.55.5,thepearls@bell.net,13884561,000000121052909,5,5,,5
280584,07-NOV-11,04-NOV-11,Allan,,en,174.91.180.11,maurice.muller@sympatico.ca,13871628,000000121030702,5,5,,4
280585,07-NOV-11,06-NOV-11,Hedi,,fr,70.30.158.31,guevens@sympatico.ca,13887700,000000121060370,4,4,Moin dattente... ,4
280586,07-NOV-11,04-NOV-11,Carmen,,en,69.156.29.111,jcoughli@sympatico.ca,13869006,000000121031028,1,1,"I believe on this call I reached a rep in south america whose english I found difficult to understand.  I hung up and called again.  The second time I connected with a very knowledgeable man based in Ottawa who was able to help me.  

I wish Bell would supervise directly off-shore tech rep people as they are too often hard to understand and not well briefed on issues such as local service outages and updated modems.   ",
280587,05-NOV-11,04-NOV-11,John,,en,69.156.152.190,andread@sympatico.ca,13864206,000000121031817,5,5,,5
280588,05-NOV-11,04-NOV-11,Sushil,,en,70.24.175.236,maureen.r@sympatico.ca,13871616,000000121036155,5,5,"As the issue was resolved, didnt feel improvement was needed.",5
280589,05-NOV-11,04-NOV-11,Armando,,en,67.70.104.237,taiser@bell.net,13875242,000000121018343,5,5,,3
280590,05-NOV-11,04-NOV-11,Cesar,,en,184.147.15.193,sesmart@sympatico.ca,13874448,000000121038138,5,5,,5
281065,05-NOV-11,04-NOV-11,Revathi,,en,70.29.157.246,gary_mitchell2@bell.net,13867692,000000121036930,5,5,"Have a room full of ladies such as Revathi who showed concern and has a passion for her work!!! We were on the telephone together and it was very pleasant to have a lady take me by the hand and guide me through a foreign wilderness,I am a red Indian...lol and do it professionally.She asked if she could go into my computer and to watch the cursor move around like it did was very entertaining for myself and especially my 10 year old girl who was watching so attentively!!!!In the real world when you visit a technician about a problem with your car...personally I am afraid to ask questions on account of the increasing sound of the money machine..ka-ching..ka-ching..lol but not with the service I received from Revathi..it was a pleasure to be helped!!! Here in Canada India has the largest population after China to immagrate to our country and with Revathi's enthusiasim and people skills she could lead her own office at Bell Canada! The next question I must answer will be mediocore because I have been having problems with Bell Canada since the beginning and I left and came back but if ladies like the one who served me existed here..I guess I would of stayed with Bell. ",3
281066,05-NOV-11,04-NOV-11,Chandler,,en,64.228.193.200,mj003girard@sympatico.ca,13872142,000000121019658,3,2,internet service is over priced looking elsewhere,2
281067,05-NOV-11,04-NOV-11,Nathan,,en,174.95.137.76,krewsn@sympatico.ca,13870184,000000121018772,1,1,Don't give the customer attitude,1
281068,05-NOV-11,04-NOV-11,Oussema,,fr,184.146.255.67,realpaige@sympatico.ca,13873654,000000121023856,5,5,Problème de connexion résolu avec l'adresse real.paige@live.ca avec Outlook Express... L'oeuvre d'un travail de technicien de grande expérience!  Merci!,5
281069,05-NOV-11,04-NOV-11,Marc,,fr,65.92.182.189,michelassouline@sympatico.ca,13871998,000000121031937,5,5,"reduire vos prix
",5
281070,05-NOV-11,04-NOV-11,Orlando,,en,76.64.210.220,jeffmsimpson@sympatico.ca,13869138,000000121031110,3,1,Don't send email offering Fiber Network service when that service is unavailable to me,4
281071,05-NOV-11,04-NOV-11,Mohamed Amine,,fr,184.145.175.61,sb1965@sympatico.ca,13874330,000000121024982,4,4,,3
281072,05-NOV-11,04-NOV-11,Venkatesh,,en,70.53.114.204,jean.borja@sympatico.ca,13869054,000000121024699,5,5,I could be more ready for access to my laptop.,5
281073,05-NOV-11,03-NOV-11,Benjamin,,en,76.64.93.144,ew1986@sympatico.ca,13854194,000000121014411,5,5,,5
281074,05-NOV-11,02-NOV-11,Christianne,,en,174.92.58.112,jeff.ewing@sympatico.ca,13842558,000000120968877,4,4,,4
281075,05-NOV-11,04-NOV-11,Ahmed Khalil,,fr,70.30.200.248,samhpl@bell.net,13874242,000000121032018,5,5,,5
281076,05-NOV-11,04-NOV-11,Marco,,fr,70.51.196.88,andremathieu_9@sympatico.ca,13864210,000000121029277,5,5,aucun,5
281077,05-NOV-11,04-NOV-11,Mohamed,,fr,70.53.146.239,fravre.mcl@sympatico.ca,13867572,000000121021379,5,4,,5
281078,05-NOV-11,04-NOV-11,Med Hedi,,fr,70.29.157.231,francine.dray@sympatico.ca,13867526,000000121024865,5,5,a mon avis j'ai été tres satisfait de l'employé qui m'a servi ,5
281079,05-NOV-11,02-NOV-11,Gregory,,en,184.145.90.52,pannik@sympatico.ca,13846296,000000120990807,3,1,"not change my email without at the minimum telling the customer in ADVANCE of making the change to my account

Issue is NOT resolved. The changes made are not still in effect. Someone needs to resolve this before I change providers.",1
281080,05-NOV-11,04-NOV-11,Denis,,en,70.29.115.187,w_beveridge@sympatico.ca,13875918,000000121019405,5,2,It had to be set back on wireless by my Computer Tech. ,5
281081,05-NOV-11,04-NOV-11,Jason,,en,70.24.216.208,seymtlqc@sympatico.ca,13874452,000000121022061,5,5,"nada, everything went well",4
281082,05-NOV-11,04-NOV-11,Edwin,,en,184.144.37.83,bcarraro@sympatico.ca,13864690,000000121019208,5,5,,5
281083,05-NOV-11,28-OCT-11,Nikitha,,en,76.67.25.96,lmlaviolette@sympatico.ca,13797998,000000120885635,3,4,Someone who speaks English that a person can understand I hate saying please say again,4
281084,05-NOV-11,03-NOV-11,Chad,,en,174.94.35.254,sandy.mccallum@sympatico.ca,13861390,000000120993496,5,5,,4
281085,05-NOV-11,04-NOV-11,Wayne,,en,64.231.4.99,pbourguignon@sympatico.ca,13873020,000000121022901,5,5,na,5
281086,05-NOV-11,03-NOV-11,Mark,,en,72.184.132.162,BoJoTaylor@sympatico.ca,13850260,000000120994684,5,5,,5
281087,05-NOV-11,04-NOV-11,Gilberto Jose,,en,65.94.135.115,threepeas@sympatico.ca,13875428,000000121039039,5,3,"Nothing.....he did pretty much everything he could do, 
He was very helpful, if all ""Bell"" representatives were like him Bell wouldn't have such a bad rap. In the end he couldn't resolve the proble, but I ended up resolving on my own. It ended up being that the anti-virus program expired and completely locked browsing on the internet. Once I installed the new version it was fine. ",3
281088,05-NOV-11,04-NOV-11,Krishnan,,en,174.95.215.118,2.miles@sympatico.ca,13863452,000000121018110,5,5,,4
281089,05-NOV-11,04-NOV-11,Mohammed,,en,207.164.79.75,r__hood21@sympatico.ca,13873444,000000121022180,4,5,,4
281090,05-NOV-11,02-NOV-11,Camille,,en,74.12.21.55,kimvictor@sympatico.ca,13843584,000000120979300,5,5,Nothing,4
281091,05-NOV-11,04-NOV-11,Sujay,,en,70.51.89.118,jack.hould_1@sympatico.ca,13868766,000000121038808,5,5,Thank you so kindly Sujay for helping Jack at arms lengh. You are a wonderful Avenue in you Technical Work. Kindly Sujay is promatable at this time for a (Co$t of living pay $$$ Raise. )  Please keep in on your $taff Payroll $$$,5
281092,05-NOV-11,04-NOV-11,Joseph,,en,65.93.97.244,emjarvis@sympatico.ca,13867176,000000121039342,2,1,"I needrd a WEP key to activate my new printer, but your technician was not of any help in providing said number.",2
281093,05-NOV-11,03-NOV-11,Marouen,,en,76.67.22.208,vmallet@bell.net,13862984,000000121010173,5,5,-,5
281094,05-NOV-11,04-NOV-11,Christianne,,en,65.95.224.239,aimartin@sympatico.ca,13863938,000000121017470,5,4,,5
281095,05-NOV-11,04-NOV-11,Eduardo,,en,70.31.19.34,regimark@bell.net,13873676,000000121032495,5,5,I got all the information I needed to know for the moment. Perhaps I going to need more information in the future.,5
281096,04-NOV-11,25-OCT-11,Carolina,,fr,184.146.233.170,roperr2995@bell.net,13759364,000000120788085,5,5,,5
281097,06-NOV-11,05-NOV-11,Martina,,en,74.14.162.96,hnesbitt@sympatico.ca,13879834,000000121043774,5,5,well I suspect it was Bell's error to start with so maybe that could have been prvented....but I really don't know what the problem was but it was fixed in record tiem.,5
281098,06-NOV-11,05-NOV-11,Nesrine,,fr,70.30.227.5,wmorisseau@sympatico.ca,13885040,000000121047653,1,1,Votre technicienne ne sait pas comment répondre et mon problème n'est pas résolu,
281099,06-NOV-11,04-NOV-11,Med nejib,,fr,65.93.13.90,simard_ma@sympatico.ca,13874608,000000121020851,5,5,,4
281100,06-NOV-11,05-NOV-11,Lawrence,,en,69.158.12.51,inclusion@sympatico.ca,13879934,000000121049778,1,1,"finish the issue at the time I called.
Someone promised to call me back the next day and no one did!!!",1
281599,05-NOV-11,04-NOV-11,Wassim,,en,69.158.67.133,lyettedd@sympatico.ca,13870912,000000121029474,5,5,"Nothing. Maxime was very competent, patient and helpful. I have had the same problem for quite a while and nobody seemed to know what was causing it. It sure looks like Maxime nailed it. It works like a charm now. Thank you.",5
281600,05-NOV-11,04-NOV-11,Franssesca,,en,184.145.102.249,armstrond@sympatico.ca,13864410,000000121033855,5,5,,5
281601,05-NOV-11,28-OCT-11,Radhia,,fr,70.49.65.112,jrochon_6@sympatico.ca,13796848,000000120880716,5,5,,5
281602,05-NOV-11,04-NOV-11,Gabin,,en,76.69.35.16,mlshorty@sympatico.ca,13872180,000000121029541,3,3,"It seems as if he was new or not too sure of what to do.   Luckily he knew how to connect me for log me in.  I have dealt with other tech who were more enthusiastic and totally interested.
He was just ok.   I had to insist to have the bell security pop up looked into and be cleared.",4
281603,05-NOV-11,04-NOV-11,Shalini,,en,64.231.25.118,kczettisch@sympatico.ca,13869940,000000121035523,1,1,I am a little hard of hearing and the strong accent of your representative made the matter worse. I had no difficulty with previous representatives when ordering the wireless modem or when talking to tech support later in identifying the need for updated phone filters . All I wanted to know on the Nov.04 call was when would I receive the phone filters so I could complete the wireless modem installation . My concern is the $75.00 admin fee if Bell does not receive the old modem within 15 days .This is not possible as I am still waiting for one wall mount phone filter and three desk phone filters .The summation of the Nov. 04 call is that I should call back on Monday when someone would be available to help me . ,
281604,05-NOV-11,04-NOV-11,Daniel,,fr,64.229.130.247,gilles.comeau@sympatico.ca,13867898,000000121019992,5,5,"Le seul petit problème, lorsqu'il m'a transféré à un technicien, J'ai été bien servi par le technicien, mais j'avais un peux de difficultés à bien l'entendre parce que de nationnalité différente, mais il à bien résulu le problème.",5
281605,05-NOV-11,04-NOV-11,Ghassen,,fr,76.65.162.137,vezf@bell.net,13875784,000000121031274,5,5,,5
281606,05-NOV-11,03-NOV-11,Jean-Raynaud,,en,184.145.50.49,scjmadray@sympatico.ca,13861500,000000120992918,5,5,"Jean was the name of my CCR. He provided me with exemplary service (not often received from Bell). He was knowledgeable and extremely skilled. He solved my problem and had my internet back up when I needed it most. He is truly an asset to your team!

Thank you Jean!

",5
281607,05-NOV-11,04-NOV-11,Nadim,,fr,184.145.153.31,jgstpierre50@sympatico.ca,13869236,000000121018116,5,5,C'est OK,5
281608,05-NOV-11,28-OCT-11,Walid,,fr,174.89.78.11,rbranconnier@bell.net,13800840,000000120870702,5,5,mon problème a été très bien résolu,5
281609,05-NOV-11,28-OCT-11,Issam,,fr,174.89.78.11,rbranconnier@bell.net,13800842,000000120868067,5,5,la personne a été très patiente et gentil,5
281610,05-NOV-11,04-NOV-11,Celina,,en,184.148.173.248,neville_ally@sympatico.ca,13872536,000000121028547,5,5,,5
281611,05-NOV-11,02-NOV-11,Kathy,,en,174.95.184.174,bschultz@sympatico.ca,13838446,000000120989993,3,3,"Check to determine whether my problem was caused by a local network outage BEFORE spending an hour trying to reestablish my network connection :-)
",3
281612,05-NOV-11,04-NOV-11,Miguel,,en,76.64.95.197,swmarsden@sympatico.ca,13875152,000000121038069,5,4,,4
281613,06-NOV-11,05-NOV-11,Naveenkumar,,en,70.27.83.189,cbutts@bell.net,13877828,000000121050989,1,1,"The operator, who was Indian, could have referred me to another agent that knew about my problem and who could have fixed it.",2
281614,06-NOV-11,05-NOV-11,Ricardo,,en,64.231.187.244,darla.s@sympatico.ca,13878342,000000121046410,3,3,,4
281615,06-NOV-11,04-NOV-11,Umesh,,en,65.95.101.184,mariannepacaud@sympatico.ca,13871362,000000121032471,5,5,"Great job that the Supervisor performed, Customer Service Rep. was not able to help.",3
281616,07-NOV-11,31-OCT-11,Rahma,,fr,67.68.112.221,micheline.boucher@sympatico.ca,13826182,000000120928856,4,,Pas du ressort de Bell. Je verrai sur ma prochaine facture.,4
281617,07-NOV-11,02-NOV-11,Alun,,en,174.91.67.154,momente@sympatico.ca,13845688,000000120977493,5,3,this was the third month that i complained about my exorbitant bill.I truly hope that this last call will resolve things,
281618,07-NOV-11,05-NOV-11,Mindy,,en,184.146.165.75,only4me1stnwkt@bell.net,13882674,000000121056635,5,5,I don't think any thing except keep your staff happy.  They are very happy at thier work I can tell just by how they communicate with me they are lovely.It makes it a pleasure to call because I know that I will be treated with great respect which is hard to find these days.,5
281619,07-NOV-11,06-NOV-11,Aqeel,,en,64.228.150.192,robert.mank@bell.net,13890584,000000121067001,5,5,Nothing to be desired.,5
281620,07-NOV-11,05-NOV-11,Mohamed,,fr,174.93.241.51,luray@sympatico.ca,13881484,000000121055234,4,3,,5
281621,07-NOV-11,06-NOV-11,Denis,,en,70.49.177.58,maryann.chrysdale@sympatico.ca,13889364,000000121064652,5,4,It was at least 15 before the line was available........was that because it was a Sunday......,5
281622,07-NOV-11,02-NOV-11,Emer,,en,69.158.17.38,akmanos@sympatico.ca,13837170,000000120988137,1,1,Time will tell if this issue has been cleared up. Why can't anyone get my billing correct??? I'm tired of dealing with stupid people who don't know what they're doing. I'm sorry I ever agreed to go into another contract with Sympatico. This is one reason Rogers is starting to look good. I have to wait one year before I can leave this lousy company.,1
281623,07-NOV-11,05-NOV-11,Sana,,fr,76.65.84.64,jvjazz@sympatico.ca,13880676,000000121043121,1,1,"améliorer votre système téléphonique, car se faire transférer d'une personne à une autre est très compliqué et votre boite vocale est énervante.",2
281624,07-NOV-11,06-NOV-11,Manoranjith,,en,174.95.13.36,popstar@sympatico.ca,13890278,000000121060243,5,5,,5
281625,07-NOV-11,06-NOV-11,Erick,,en,70.51.238.52,hayden.pleau@sympatico.ca,13887800,000000121064969,5,5,"A couple of times, I had a difficult time understanding the technician.",5
281626,07-NOV-11,06-NOV-11,Juliio,,en,76.64.212.153,gooding@sympatico.ca,13887642,000000121066779,5,5,Locate the call center in CANADA!,4
281627,07-NOV-11,06-NOV-11,Moses,,en,64.229.26.95,vickim9@sympatico.ca,13891586,000000121062709,3,2,fix the problem.  It seemed to be fixed the next day but this survey would not let me fill it out,4
281628,07-NOV-11,06-NOV-11,Venkatesh,,en,76.68.25.59,afini@sympatico.ca,13885484,000000121060776,5,5,Absolutely nothing.,5
281629,07-NOV-11,06-NOV-11,Elyes,,fr,70.30.240.63,beaupre.charles@sympatico.ca,13885892,000000121062541,4,4,Dans une autre demande... J'aimerais avoir le canal ? pour la télé fibe émision qui passe a 18H30 du lundi au vendredi Nightly Business Report émision anglaise...je crois de la chaine PBS américain... Merci,4
281630,07-NOV-11,06-NOV-11,Ahmed,,en,67.71.148.15,tootall@bell.net,13891462,000000121060696,5,5,,2
282052,04-NOV-11,31-OCT-11,Sarah,,en,74.14.221.236,hc.vroom@bell.net,13823502,000000120921702,4,1,"Interaction with SARAH was good, but she said my problem had to be fixed at a higher level, and I would receive a call from Bell when they figured it out.
I have never heard from Bell.
Today my son, fixed/made my email useable again and with a new password.
Has this showed up with you?",4
282053,04-NOV-11,02-NOV-11,Danielle,,en,70.25.14.166,rawle_airesent@sympatico.ca,13847054,000000120971482,1,2,I still don't actually know when my hook up will be! Is it supposed to be on Tuesday 8th. Please confirm,2
282054,04-NOV-11,03-NOV-11,Nayeem,,en,174.91.3.57,dlmackay@sympatico.ca,13853568,000000121012540,5,5,,5
282055,04-NOV-11,03-NOV-11,Vijayashanti,,en,76.64.199.92,garnetthomson@sympatico.ca,13854684,000000121002221,4,5,"None.  She was very professional and when we had an issue she was unsure of, rather than keep me on the line, she did her research...then called me back.  She was very thorough and had lots of patience.  Well done.",5
282056,04-NOV-11,02-NOV-11,Sarah,,fr,76.68.202.140,boisfrank@sympatico.ca,13838248,000000120981010,3,4,,4
282057,04-NOV-11,03-NOV-11,Michelle,,en,184.145.51.147,bob.bain@sympatico.ca,13851848,000000121007986,3,5,not have the failure to begin with,3
282058,04-NOV-11,03-NOV-11,Daniella,,en,74.15.46.112,funkygranny@bell.net,13854570,000000121015775,5,5,,5
282059,04-NOV-11,01-NOV-11,Adnene,,fr,70.48.226.145,mfgravel@bell.net,13834110,000000120944322,5,5,Rien,5
282060,04-NOV-11,03-NOV-11,Noureddine,,fr,70.49.93.84,pel.gin@sympatico.ca,13859872,000000120996290,3,4,prendre moins de temps au téléphone,4
282061,04-NOV-11,02-NOV-11,Elvis Francisco,,en,70.51.123.53,ilenew@sympatico.ca,13842052,000000120988937,5,4,I was without internet service from Tuesday to Friday.I was told a new modem would be sent and should arrive Friday. I was contacted by a service person to book an appointment and one was arranged for Saturday between 8and 12.Upon switching on the computer on Friday around 5p.m. miraculously I have service.I contacted the call centre twice and the personal were helpful.I contacted the service centre again on Friday to cancel my appointment for Saturday.Thanks to whoever fixed the problem.As a point of interest my neighbour was also having modem problems at the same time.,5
282062,04-NOV-11,03-NOV-11,Helenpearl,,en,70.26.189.58,ragui.mikhail@sympatico.ca,13860384,000000121015540,1,2,"get billigual poeple to answer you lines, instead of having these indian's answering  with their heavy accent out of india (for cheap labor) or a french canadian who that tells i sorry don't speak engish i will transfer you to my collegue and then but again on line as if i was calling again.or the waiting to speak to somebody that takes over 30-45 min.to speak to a person (an acceptable) while roger communication can speak to you immediatly and they are from here and speak both official languages.  i'm a customer for over 25 years i been loyal to bell canada, but i serously have the nothion to cancel all my 3 serves with bell, maybe i can get better servce for my money ....   ",1
282063,04-NOV-11,02-NOV-11,Moez,,fr,96.23.208.48,baildi@sympatico.ca,13837838,000000120989944,1,1,"Le problème avec Bell n'est pas les personnes mais vos processus d'affaires.

Nous attendons toujours de longues minutes avant de pouvoir parler à quelqu'un. Pendant tout ce temps, nous entendons plusieurs fois que ""votre appel est important pour nous"". Si c'est vrai prenez des mesures pour que nous attendions moins longtemps : embauchez plus de personnel. Ce n'est pas sorcier.

À chaque personne que nous parlons à une nouvelle personne, il faut répéter notre numéro de téléphone. Vous n'avez pas l'afficheur ? Il nous faut toujours répéter notre histoire à chaque étape.

Vos plages horaires pour attendre vos technciens sont beaucoup trop long : 9h à 17h, le technicien arrive à 16h 20 (3 octobre). J'ai eu un autre technicien le 28 octobre et ce soir, 4 novembre j'en attends un troisième qui devait venir entre 18h et 21h et il est 20h 47 et personne ne s'est pointé encore.

Trois techniciens en un mois c'est beaucoup ne trouvez-vous pas ?

Deux fois pour le téléphone et une fois pour Internet (ce soir). Mon premier appel à ce sujet à été lancé dimanche soir. La personne à qui j'ai parlé ma dit que je devais retéléphoner le lundi car le dimanche personne ne pouvait résoudre mon problème. J'ai dit ""non"", vous rappelez-moi, je ne vais pas encore passer 15 à 30 minutes à écouter que mon appel est important pour vous. Finalement il a accepté mais le lundi personne n'a appelé.

Mercredi soir je rappelle et au bout de deux techniciens on conclut que je dois recevoir la visite d'un technicien, que j'attends toujours et il est maintenant 20h 51.

Je me plais de n'avoir pas eu le téléphone durant deux semaines à différents moments. Qu'est-ce qu'on m'offre comme solution ? Appelez demain pour vous en plaindre. Non! je vais plutôt appeler pour changer de compagnie!

Quoi, je parle à quelqu'un de chez Bell, vous ne pouvez pas passer le mot ? Il semble que non. L'autre alternative est de me plaidre sur le formulaire de satisfaction, ce que je fais actuellement. Il est maintenant 20h 53 et toujours pas de nouvelle du technicien qui devait passerz chez nous.

Alors non, je ne suis vraiment pas satisfaite de vos services.",1
282064,04-NOV-11,28-OCT-11,Sushil,,en,74.15.101.45,trish.watkins@sympatico.ca,13802920,000000120865512,1,1,Not kept me on the phone for 2 hours!!!,1
282065,04-NOV-11,03-NOV-11,Divya,,en,70.27.86.118,adriancooper1@sympatico.ca,13850672,000000121002495,3,3,I have been waiting for a FULL month for a new modem. Who knows how long its replacement will take to try and arrive.,2
282066,04-NOV-11,03-NOV-11,Shirin,,en,70.29.63.69,ostfield@sympatico.ca,13859583,000000120997377,4,4,,4
282067,05-NOV-11,04-NOV-11,Jose,,en,69.159.11.23,deadlybabe@sympatico.ca,13866416,000000121019757,5,5,dont know,5
282068,06-NOV-11,03-NOV-11,Methil,,en,74.14.107.36,gryphon@sympatico.ca,13855182,000000121016131,5,5,give me a refund on the years I was paying for 5 mps but was getting 2 mps,4
282069,06-NOV-11,05-NOV-11,Moses,,en,76.64.11.153,lorhaney@sympatico.ca,13881362,000000121052394,5,5,I can't think of anything,5
282070,06-NOV-11,04-NOV-11,Darwin,,en,174.92.28.91,fred.wharton@bell.net,13867576,000000121022576,1,4,"tec did not know how to solve my problem.he said I should take a computer coarse, but when I asked and got a suppervisor he solved my problem in a short period of time.",2
282071,06-NOV-11,05-NOV-11,Jacqueline,,en,74.14.13.6,dplyons@sympatico.ca,13878698,000000121055206,5,4,did wonderfully ,5
282072,06-NOV-11,05-NOV-11,Amine,,fr,174.93.132.205,belgasem.fatiha@bell.net,13877324,000000121043432,5,5,,4
282073,06-NOV-11,05-NOV-11,Robert,,en,174.88.2.54,tmanderson@sympatico.ca,13884636,000000121043848,1,1,"Not kept me on hold and passed my call around from dept to dept for 2 hrs and 10 mins!
Someone could have listened to me! And done something productive...",1
280591,05-NOV-11,04-NOV-11,Ganesh,,en,174.89.238.8,lidiaandbob@sympatico.ca,13870560,000000121017846,4,4,,4
280592,05-NOV-11,04-NOV-11,Marco,,en,174.88.101.153,bfmimage2@sympatico.ca,13864848,000000121034421,3,2,Keep record of what was done to computer for the next Tech that  serviced me!,3
280593,05-NOV-11,04-NOV-11,Revathi,,en,174.92.115.92,bdsmyth@sympatico.ca,13864712,000000121033249,3,1,My problem has not been solved. Around Oct.16 my email inbox was totally wiped out.  No one seems able to tell me why or how I can retrieve these important emails even though service providers are required to have backup. I use Outlook Express.,
280594,05-NOV-11,03-NOV-11,Carolina,,en,184.147.206.191,margaret.hughes@sympatico.ca,13858282,000000121007430,5,5,Person that spoke English more clearly. ,5
280595,05-NOV-11,04-NOV-11,Oscar,,en,70.26.95.19,bellad@sympatico.ca,13864755,000000121027976,4,5,give your tech's more info on computer's,3
280596,05-NOV-11,04-NOV-11,Anah,,en,76.70.117.43,esteban.a@sympatico.ca,13867246,000000121036732,5,5,not a thing,4
280597,05-NOV-11,03-NOV-11,Diana,,en,70.53.94.8,ptomko@sympatico.ca,13860258,000000120992676,4,4,"When I contacted 310-Bell about my invoice, as it related to my internet service, I was not transfered, but had to redial back to 310-Surf.  It would help if you could transfer the call directly.",5
280598,08-NOV-11,07-NOV-11,Eleanor,,en,174.92.110.58,bob.kouyoumdjian@sympatico.ca,13893454,000000121079957,5,5,Tune Emily to better direct the calls.,5
280599,08-NOV-11,07-NOV-11,Med nejib,,fr,67.68.142.108,adostie@sympatico.ca,13892342,000000121079950,5,5,"à la place de nous mettre constamment en attente vous devriez nous rappeler quand toutes vos recherches et communications sont terminées. J'ai demandé qu'on me rappelle et on m'a mis en attente.Le problème s'est résolu et j,ai raccroché. Désolée.",5
280600,08-NOV-11,07-NOV-11,Keerthi,,en,70.51.168.251,anthony.pinto@sympatico.ca,13892862,000000121078473,5,4,the wait time to get to speak with the representative Keerthi was one hour and 16 minutes which i thought was absoluely unacceptable.,4
280601,08-NOV-11,27-OCT-11,Gunson,,fr,70.48.92.48,syl.viens@sympatico.ca,13789206,000000120840354,3,3,Attente en ligne extremement long et personnel pas assez formé car ça en prend 3 pour venir about d'avoir une bonne réponse ou satisfaction. ,3
280602,08-NOV-11,07-NOV-11,Sarah,,en,184.149.158.178,twp@sympatico.ca,13903932,000000121081258,3,1,"I need emails to arrive at their destination with my donaim name, not twp@sympatico.ca",
280603,08-NOV-11,07-NOV-11,Antony,,en,67.70.69.248,linda.habecker@bell.net,13898914,000000121073777,4,5,nothing,5
280604,08-NOV-11,07-NOV-11,Rowena,,en,70.27.79.188,bandbcote@sympatico.ca,13893134,000000121082916,4,4,"Since I upgraded my service, it would have been nice if Rowena had offered a discount for being a customer for 12yrs, but I had to tell her I compared Cogeco to Bell, then I received a discount. I think longtime users should be discounted, as they have shown loyalty over the years.",4
280605,08-NOV-11,07-NOV-11,David,,en,76.64.35.79,chasdoe@sympatico.ca,13894072,000000121075167,2,2,"let me know there was a problem outside wihtout fooling around for 20 minutes
The system was down.  Dont they know that",3
280606,08-NOV-11,07-NOV-11,Kais,,fr,70.52.59.187,michel.co@sympatico.ca,13900080,000000121095854,5,5,,5
280607,08-NOV-11,03-NOV-11,Claudia,,en,69.7.237.251,julie.stringer@sympatico.ca,13856854,000000121010733,4,4,I had to call twice to get my out of service internet service issue resolved !,3
280608,08-NOV-11,07-NOV-11,Khalil,,fr,67.68.169.76,ctouchette@sympatico.ca,13894466,000000121071989,5,5,"La personne avec qui mon époux a fait affaire a été très patient et courtois,Nous sommes des gens qui n'avont pas une grande connaissance de l'internet.très satisfait du service",5
280609,08-NOV-11,07-NOV-11,Taha,,fr,74.14.188.67,jacques.dion049@sympatico.ca,13897166,000000121094588,3,2,"J,ai communiqué avec le service parce que mon systeme gele constament et que je ne suis pas capable d'accéder au music store, Ca mentionne a chaque fois (impossible d'acceder au music Store. Il est peut-etre occupé.Vérifiez votre connection Internet ou réessayé plus tard). Je pense que le probleme vient de Bell et j'aimerais bien qu'il se regle sinon je vais changer de compagnie",3
280610,08-NOV-11,07-NOV-11,Duncan,,en,70.54.2.83,berpet@sympatico.ca,13893296,000000121073571,3,3,Direct me towards a place to have my problem solved even though we determined that malfunction was due to Bell Service,5
280611,08-NOV-11,07-NOV-11,Bryan,,fr,76.71.53.228,fschroeder@bell.net,13895960,000000121076829,5,5,Your website is very slow !!!,5
280612,08-NOV-11,07-NOV-11,Shakeel,,en,65.95.146.48,coach1313@bell.net,13894314,000000121070612,4,5,Lengh of time on hold to talk to rep.,4
280613,08-NOV-11,09-OCT-11,Bedre,,en,76.71.53.228,FSchroeder@bell.net,13559594,000000120443679,5,5,Your computerside is VERY slow,5
280614,08-NOV-11,07-NOV-11,Mohamed,,fr,70.48.1.166,ccclaudettec@sympatico.ca,13893968,000000121076657,5,5,,5
280615,08-NOV-11,07-NOV-11,Ilona,,en,70.54.17.215,reneedye@sympatico.ca,13901870,000000121077006,5,4,Issue was an outage that needed to be resolved. CCR was thorough and service was ultimately restored.,4
280616,08-NOV-11,04-NOV-11,Sam,,en,70.53.108.118,cn.bonello@sympatico.ca,13865906,000000121017909,4,4,everything was OK,4
280617,08-NOV-11,07-NOV-11,Eric,,en,70.51.124.87,duncan.lamb@sympatico.ca,13895288,000000121076985,3,,Constant interference on connection with provider which sounded like the connection was about to be cut. Call was ended abruptly by an error on my part. The most frustrating part however was the innordinate wait time for a service person to be available. Not acceptable.,3
280618,07-NOV-11,06-NOV-11,Ahmed,,en,204.40.1.129,gabenet@sympatico.ca,13887454,000000121062859,3,2,"If possible, direct me to where I could have found my missing drivers.",4
280619,07-NOV-11,03-NOV-11,Zaccheus,,en,70.24.155.104,l-mitchell@sympatico.ca,13857362,000000120998331,4,4,,5
280620,07-NOV-11,06-NOV-11,Ricardo,,en,69.158.13.138,robin.bailey@sympatico.ca,13890600,000000121067331,5,5,,4
280621,07-NOV-11,05-NOV-11,Martina,,en,174.92.102.188,m92bird@bell.net,13881558,000000121051076,5,5,,4
280622,07-NOV-11,06-NOV-11,Jason,,en,65.94.244.49,behuynh@sympatico.ca,13885900,000000121067467,3,3,"I am pleased with the answers given by  Bell technical support.
Be.",4
280623,07-NOV-11,06-NOV-11,Mohammed,,en,70.48.72.205,howiew@sympatico.ca,13887894,000000121058668,4,4,Had difficulty understanding each other initially but worked out in end.,4
280624,07-NOV-11,04-NOV-11,Victor Gabriel,,en,74.14.33.21,rosaleen@bell.net,13873998,000000121038826,,,"I have no idea.
I was not receiving my email. Now I am.
This might last, or not. I can't tell.
Ir might be something  you did, or not?
I hope I keep receiving my email.
Thank you",4
280625,07-NOV-11,06-NOV-11,Sulochana,,en,216.66.133.138,spirit3@bell.net,13891122,000000121065160,4,4,have someone to speak to you in my own country!,4
281101,06-NOV-11,04-NOV-11,Ronald,,en,64.231.3.239,kukta@sympatico.ca,13870228,000000121017750,5,4,"I was happy with answers Ronald gave me,but I like an improvment on Spam check,eg.Viagra,Replica watches,etc. coming in my mailbox.I'm getting tired getting them.I do have filters and I should have receive my mail from people on my contact list.Thank you.",4
281102,06-NOV-11,05-NOV-11,Faqria,,en,184.148.172.188,helen.goulet@sympatico.ca,13879758,000000121044780,5,5,Had a bad experience using the chat line. Rep. did not finalize the problem. Suggested that I get a technician to finalize the connection.  Faqria via telephone solved the problem and had the situation under control until everything was running perfectly. ,5
281103,06-NOV-11,05-NOV-11,Nicole,,en,70.24.8.43,jim080@sympatico.ca,13880320,000000121048887,5,5,,5
281104,06-NOV-11,05-NOV-11,Dorsaf,,fr,174.93.108.190,dlbarabe@sympatico.ca,13878594,000000121048369,5,5,Le technicien était difficile à comprendre à cause de son accent...,5
281105,06-NOV-11,05-NOV-11,Pradheep Kumaar,,en,70.49.5.228,cneumann15@sympatico.ca,13878070,000000121048318,4,4,,3
281106,06-NOV-11,05-NOV-11,Estephania,,en,65.92.70.195,antne@sympatico.ca,13877044,000000121042359,5,5,,5
281107,06-NOV-11,04-NOV-11,Sajid,,en,65.92.234.174,draw@sympatico.ca,13866886,000000121040528,3,1,,2
281108,06-NOV-11,04-NOV-11,Umesh,,en,70.49.144.137,lerascanindo@sympatico.ca,13870502,000000121017268,4,4,,4
281109,06-NOV-11,04-NOV-11,Jason,,en,184.148.183.163,rickandmeryl@sympatico.ca,13873777,000000121019175,4,4,,4
281110,06-NOV-11,05-NOV-11,Diddharth,,en,76.64.91.133,j.junka@sympatico.ca,13880014,000000121052494,5,5,nothing,5
281111,06-NOV-11,05-NOV-11,Mir,,en,65.93.24.42,tracy.fairhall@sympatico.ca,13884700,000000121049922,5,5,Special offer eg: 1 free month ect...,5
281112,06-NOV-11,03-NOV-11,Cath,,en,65.95.213.140,dms.gol@sympatico.ca,13853582,000000121002447,4,5,Found the young lady somewhat difficult to understand due to her accent.  Perhaps she could speak a little slower.  But she was very polite.,4
281113,06-NOV-11,04-NOV-11,Haythem,,fr,70.52.53.43,france.perreault@sympatico.ca,13867520,000000121026300,5,5,Pouvoir parler à une seule personne pour l'internet et la téléphonie,3
281114,06-NOV-11,05-NOV-11,Michel,,en,174.91.3.144,brad.morris@sympatico.ca,13877550,000000121055391,3,3,,3
281115,06-NOV-11,05-NOV-11,Gerardo,,en,65.95.103.192,newton_86@sympatico.ca,13882509,000000121056415,4,4,"Geraldo , showed patience and was  understanding as everyone knows how frustrating these computers can be.",4
281116,06-NOV-11,03-NOV-11,Abdelalim,,fr,184.145.159.236,murialf@sympatico.ca,13859210,000000121007207,3,3,"Avoir des réponses claires et qui n'exigent pas de faire de grands efforts pour comprendre.En bref,un langage simple pour permettre aux personnes peu familières avec les technicalités de votre compagnie de bien comprendre et ne pas avoir à deviner vos arguments et bien sûr un arrangement financier plus généreux.Je paie très cher pour ma connexion internet,il me semble.",4
281117,06-NOV-11,05-NOV-11,Houcem,,fr,64.229.49.82,gvallee001@sympatico.ca,13879624,000000121042112,4,3,,4
281118,07-NOV-11,01-NOV-11,Slah,,fr,76.65.65.11,cecilesl@sympatico.ca,13830880,000000120944480,3,2,"Je peux recevoir mes courriels entrants mais je les reçois dans Outlook et dans Windows Live ce que je n'apprécie pas,deux boîtes à courrier à gérer ,je ne voulais pas m'inscrire et me connecter à Windows Live,et je crois qu'il m'a mal compris.Alors maintenant il faut que je règle cela et comment ??",3
281119,07-NOV-11,06-NOV-11,Zishan,,en,70.31.57.135,mjmcivor@sympatico.ca,13889668,000000121063963,5,4,had a difficult time hearing clearly but maybe it was my telephone,5
281120,07-NOV-11,03-NOV-11,Roshid,,en,70.49.151.8,epmarsh@sympatico.ca,13854074,000000121014845,5,5,,4
281121,08-NOV-11,07-NOV-11,Victor Gabriel,,en,174.92.110.179,kenneth.jenkins@sympatico.ca,13898358,000000121071460,3,4,"The first Technician I dealt with in the evening of Nov. 6 left my ""Outlook""  in somewhat a mess. All the messages that I had opened and deleted were relisted at least twice in the ""inbox"" He then said someone would  rectify the problem I was having and call me back the next day to verify htat the problem was cleared. No one called me on the 7th so I called  back. The technician  made some changes (not as many as the first one) and resolved the problem. This second tech. left me to clean up my inbox with all the messages that had got into it from the delete box  from the activities of the first tech.
   If the first tech was not really aware of how to resolve the problem, wwhich was messages being returned by the ""Postmaster"" retutning messages I had sent to Yahoo and Rogers users. I could not convince him that the addresses I was sending to were all correct. This is when he probably realized the problem was beyond him and hence the reference to another tech, to look at the next day. This initial contact was over an hour with nothing accomplished.
   Escalation of the problem could be quicker and call backs, if required made even if only to report that the problem was being addressed so that the customer knew there was some progress.",4
281122,08-NOV-11,07-NOV-11,Kevin,,en,67.70.21.248,gail.marian@sympatico.ca,13896032,000000121092732,1,1,hire people who know what to do,1
281123,08-NOV-11,04-NOV-11,Malek,,fr,65.92.212.183,jean.abellard@sympatico.ca,13869050,000000121038396,5,5,,5
281124,08-NOV-11,06-NOV-11,Alexandra,,en,65.92.2.195,jknightley@sympatico.ca,13888306,000000121066821,3,5,,4
281125,08-NOV-11,05-NOV-11,John,,en,70.27.68.46,jkfox@sympatico.ca,13880358,000000121051070,5,5,,5
281126,08-NOV-11,07-NOV-11,Anis,,fr,174.89.79.219,a.moulin@sympatico.ca,13892191,000000121075700,4,4,rien.,5
281127,08-NOV-11,07-NOV-11,Mihai,,en,174.91.8.24,chris_hartley@sympatico.ca,13894134,000000121081125,5,3,educate the public better on Internet scams,5
281128,08-NOV-11,07-NOV-11,Dhanasekar,,en,65.95.94.151,harrisfaille@sympatico.ca,13896614,000000121096551,2,2,turning off-on the 2wire gateway changed the speed from 5.24 to 5.28 (less than 1 %) so the instructions were not applicable. the issue was really a temp slowdown in bell internet service - which is fine by me - I basically called to identify/confirm that there was in fact a slowdown on the network - and not my PC.  ,4
281129,07-NOV-11,06-NOV-11,Bedre,,en,70.27.122.115,sarah.ferraro@sympatico.ca,13890834,000000121061043,1,1,"I am disgusted with Bell.The problem is still not fixed after waiting 24 hrs. I spoke with 2 different reps. from India who could not speak English very well,who refused to connect me to a Canadian rep., who also told me the problem could take up to 72 hrs. to fix, and I needed a cell phone so that they could text me a code no. to restore my service. I TOLD THEM I DO NOT HAVE A CELL PHONE AND THEY SUGGESTED I BORROW ONE FROM MY NEIGHBOR, WHO WOULD BE CHARGED A TEXT MESSAGING FEE!!!!
What kind of service is this? I am seriously thinking of cancelling all my services with Bell....your company has become disgraceful!",1
281631,04-NOV-11,03-NOV-11,Josue,,en,76.65.31.171,theodorerichardson@sympatico.ca,13862516,000000121002819,5,4,"The agent Josue was excellent, I could understand him which is primary as he was patient and fixed my problem.  And being that I am computer illiterate I really appreciate his help.",5
281632,04-NOV-11,03-NOV-11,Madhu,,en,74.15.31.240,wgthomas@sympatico.ca,13863136,000000121015377,5,4,,4
281633,04-NOV-11,03-NOV-11,Isaac,,en,70.31.22.52,mpal2@sympatico.ca,13859140,000000121005672,4,4,no,4
281634,04-NOV-11,02-NOV-11,Juan Carlos,,en,174.93.9.201,j_m@sympatico.ca,13842216,000000120976714,3,4,"Juan Carlos was very helpful and arranged for a dry loop to be installed at my premises. He told me the cct would be up by midnight, as a result, I assumed that that the loop activation was a remote turn-up. He never mentioned that a Bell tech needed to come to my home...which was the case.",4
281635,05-NOV-11,04-NOV-11,Sayeeduddin,,en,184.144.237.12,joanbill@bell.net,13869422,000000121023439,5,5,"one pop-up keeps me from logging off - it states that something has been changed -if I press 'cancel', 'yes' or 'no' it still remains and I can't close  ",5
281636,05-NOV-11,04-NOV-11,Asha,,en,76.68.128.216,irvine.monmore@sympatico.ca,13868613,000000121021962,4,4,,4
281637,06-NOV-11,05-NOV-11,Shyam,,en,67.71.66.210,bev.marentette@sympatico.ca,13877376,000000121043102,4,2,,4
281638,06-NOV-11,05-NOV-11,Chenrup,,en,64.231.201.189,pcshaw_41@sympatico.ca,13882864,000000121052816,4,4,,5
281639,06-NOV-11,05-NOV-11,Eddy,,en,70.48.217.155,c.lov.ett@sympatico.ca,13877696,000000121056509,4,5,"nothing...... he was knowledgeable, pleasant, efficient",5
281640,06-NOV-11,05-NOV-11,Diddharth,,en,65.95.232.212,ann.sullivan@sympatico.ca,13876994,000000121045356,5,5,He ws very patient and worked very hard,5
281641,06-NOV-11,04-NOV-11,Marcos,,en,209.226.118.89,bnese@bell.net,13865004,000000121023489,4,4,,5
281642,06-NOV-11,05-NOV-11,Harjeeth,,en,70.53.4.132,rhino9734@sympatico.ca,13883360,000000121044477,5,5,"KEPT THE JOB IN CANADA.The answer to # 4
would be definately if the tech was employed in Canada.Canadians need these
jobs.",
281643,06-NOV-11,05-NOV-11,Neila,,fr,24.203.216.220,makefra@sympatico.ca,13881608,000000121044211,3,2,Votre systeme internet ne fonctionnait pas,3
281644,07-NOV-11,02-NOV-11,Jason,,en,184.145.73.209,wyncla@sympatico.ca,13849924,000000120981505,5,4,I was very pleased with the way the whole problem was handled.,5
281645,07-NOV-11,06-NOV-11,Fida,,fr,67.68.143.204,andrelangevin86@sympatico.ca,13885660,000000121057362,1,1,Avoir une réponse à mon problème.,2
281646,07-NOV-11,06-NOV-11,Jose,,en,70.54.247.82,lhdavis@sympatico.ca,13888890,000000121058651,5,4,,5
281647,08-NOV-11,07-NOV-11,Belhassen,,fr,76.69.228.142,yoldion@bell.net,13904498,000000121075106,5,2,"l'information donnée dans les Boutique Bell mobilité sont différentes de l'information que nous avons avec le service téléphonique, il y aurait lieu de mieux former les conseillers dans les succursales.",2
281648,08-NOV-11,06-NOV-11,Denis,,en,184.147.122.228,tazntig@sympatico.ca,13891298,000000121059660,5,5,Nothing.,5
281649,08-NOV-11,07-NOV-11,Manoranjith,,en,174.95.135.110,captaincook@sympatico.ca,13893791,000000121084823,5,5,Nothing I can think of,5
281650,08-NOV-11,02-NOV-11,Diana,,en,70.31.180.100,heinz.plaum@sympatico.ca,13841790,000000120977523,5,4,,4
281651,08-NOV-11,06-NOV-11,Sam,,en,74.12.121.56,lacyhamilton@sympatico.ca,13888766,000000121063900,5,4,nothing ,5
281652,08-NOV-11,04-NOV-11,Milo,,en,70.27.83.116,marla@bell.net,13871464,000000121036844,5,5,"Customer Reps are saying one thing about what the installers can do and how long it will take them to install. We were told that they would be at the house around 9:00am and would call 1/2 prior to coming. I called and they said anywhere between 9-12. The installers came without a prior call.
Everything worked out though and the installers really know their work. Everything was neat and tidy inside and out.
Thank you again ",5
281653,08-NOV-11,07-NOV-11,Mohamed,,fr,70.30.213.173,etienne.r@sympatico.ca,13895592,000000121077999,5,5,rien,5
281654,08-NOV-11,07-NOV-11,Mark Jason,,en,70.31.107.104,luciaponte@sympatico.ca,13899194,000000121093135,4,4,,4
281655,08-NOV-11,07-NOV-11,Selim,,fr,174.91.222.33,yblanchot@sympatico.ca,13904468,000000121094603,3,3,"L'installateur doit passer demain mecredi 9/11/2011 pour me connecter au service Fibe 7
j'espere que cette fois le debit sera au rendez vous car cette fois mon choix sera vite fait (pour rappel j'ai souscrit a Fibe 25 pour avoir un debit max de 3 mb/s et apres plus de 5 entretiens telephonique et 3 installateur le service n'est pas au rendez vous)
Donc Je suspendrai tous mes services bell et j'irais chez la concurrence.",3
281656,08-NOV-11,07-NOV-11,Diego,,en,74.4.127.208,gborn@sympatico.ca,13896106,000000121083139,5,5,,5
281657,08-NOV-11,07-NOV-11,Henry,,en,65.95.146.165,helen.perron@sympatico.ca,13896676,000000121095845,5,5,The rep I had on Nov 7 was good however the rep prior created the problem and then did not resolve the issue but blamed the fact that I was using Microsoft Outlook 2010.  Not the case at all.  Thanks to the Nov 7 rep,3
281658,08-NOV-11,07-NOV-11,Juan,,en,76.65.21.174,vince_to@sympatico.ca,13904106,000000121078860,4,3,This customer service experience was fine.  It is my internet service I have an issue with.  It is unreliable and significantly and negatively impacts the work I do from home.,3
281659,08-NOV-11,07-NOV-11,Joy,,en,174.95.92.128,steve.trinidad065@sympatico.ca,13903234,000000121094069,5,5,,5
281660,08-NOV-11,07-NOV-11,Moses,,en,65.95.110.132,dupuis007@sympatico.ca,13895298,000000121083727,4,3,It wasn't a problem with you it was with my tv and my new Apple TV hook-up.,5
281661,08-NOV-11,25-OCT-11,Ahmed Ramy,,fr,98.249.232.188,pierbob_7@sympatico.ca,13758348,000000120786365,5,5,,5
281662,08-NOV-11,30-APR-11,Michelle,,en,70.50.31.178,lidiaharris@bell.net,11895259,000000116825618,5,5,,5
281663,08-NOV-11,07-NOV-11,Max,,en,70.27.89.198,sansharp@sympatico.ca,13902564,000000121078972,4,2,"I was on hold for WELL OVER AN HOUR before I was connected to Max. That is not decent customer service by any stretch of the imagination. Outages happen,I understand that, but to wait for over an hour just to speak to someone - not acceptable. Max tried to help me and he walked me through several steps in search of a resolution, but he ended up having to escalate the issue to the next tier. Max was professional at all times and I was satisfied with his efforts to solve the problem but, unfortunately, it was out of his hands. My advice - when you experience an outage in a specific area, immediately add a blurb to your help line recording to let people calling in know that there is a known problem in their area. There was no such message when I called in.",2
281664,08-NOV-11,07-NOV-11,Milo,,en,174.95.63.145,genesiscsi@sympatico.ca,13896156,000000121070227,5,5,,5
281665,08-NOV-11,07-NOV-11,Walid,,fr,76.69.98.143,g009@sympatico.ca,13895994,000000121079977,4,4,rien impecable merci,5
281666,08-NOV-11,03-NOV-11,Julie Anne,,en,184.144.25.56,turkey1@sympatico.ca,13862748,000000121015035,1,1,,3
281667,08-NOV-11,07-NOV-11,Emilio,,en,184.144.25.56,turkey1@sympatico.ca,13903912,000000121087529,5,5,,4
282074,04-NOV-11,02-NOV-11,Rajni,,en,174.93.9.201,j_m@sympatico.ca,13842218,000000120978265,2,1,"Rajni tried to help, but the work instruction she had for getting a MAC user up on dial-up were inaccurate or incomplete. In the end she told me to go to Apple Support and then call back to 'tweak' my settings with Bell. I appreciate that 99% of your support calls are probably from PC users, but I was left with a 'never mind' option. ",2
282075,05-NOV-11,18-OCT-11,Kelly,,en,69.158.76.94,cccook@sympatico.ca,13666082,000000120638157,,,"Everyone I talked tried very hard to help me, but I had to be trasferred to others as I have issues with all my services. I am being overcharged and will be checking again when the next invoice comes in.",
282076,05-NOV-11,04-NOV-11,John,,fr,76.67.66.79,lyne21@sympatico.ca,13870928,000000121027572,5,5,merci  super  service  tres apprecier,5
282077,05-NOV-11,04-NOV-11,Mohamed,,fr,69.156.202.155,nicole.goulet044@sympatico.ca,13872582,000000121023090,5,5,,5
282078,05-NOV-11,04-NOV-11,Gerardo,,en,69.159.4.205,randall.moore058@sympatico.ca,13873530,000000121031744,5,5,nothing,5
282079,05-NOV-11,04-NOV-11,Gayathri,,en,74.15.64.53,devershed@sympatico.ca,13866546,000000121027513,4,4,,4
282080,05-NOV-11,02-NOV-11,Kais,,fr,174.92.170.19,martin.labelle5@sympatico.ca,13844932,000000120990337,4,4,,4
282081,05-NOV-11,25-OCT-11,Romy,,fr,70.30.233.64,roblais@sympatico.ca,13759240,000000120787646,5,5,Le probleme que j avais a ete entierement resolu....et le conseiller  a repondu parfaitement a mes attentes. ,5
282082,05-NOV-11,04-NOV-11,Adnene,,fr,184.144.192.110,roycl@sympatico.ca,13874046,000000121038457,5,5,Extra! M Adnene connaît vraiment son affaire. Il a tout compris. Merci!,5
282083,05-NOV-11,03-NOV-11,Erika,,en,70.49.80.218,cyzar@sympatico.ca,13852944,000000121005807,5,4,Nothing everything was fine,5
282084,05-NOV-11,04-NOV-11,Anis,,fr,184.144.144.223,roger241@sympatico.ca,13873946,000000121037730,5,5,Rient Trés Trés Satisfait.Mercie.,5
282085,05-NOV-11,04-NOV-11,Rolando,,en,65.95.245.225,david613@sympatico.ca,13866356,000000121025232,5,4,,5
282086,05-NOV-11,04-NOV-11,Sana,,fr,65.92.28.38,jthibeault@sympatico.ca,13869694,000000121033286,5,5,rien tout etais parfait,5
282087,05-NOV-11,04-NOV-11,Moses,,en,65.94.96.108,sylvia.gooch@sympatico.ca,13875184,000000121039258,4,4,have someone that I could understand lot better.  I can't answer thye questions if I donlt understand the accent.,4
282088,05-NOV-11,04-NOV-11,Brent,,en,69.158.170.63,a.maclaren@sympatico.ca,13863786,000000121033224,5,5,,5
282089,06-NOV-11,05-NOV-11,Cristobal,,en,76.64.74.47,Muhatchi@sympatico.ca,13876472,000000121050254,4,,This has been an ongoing problem for us and has been very frustrating. For the past 2 years give or take we have had constistant speed issues with our internet. It has taken up until now for our call to be escalated to a tech.  He will be here tomorrow. Sad that we have had to wait this long for our issues to be adressed and hopefully resolved. 2 years of intermitant internet speed has taken its toll on our brand loyalty. Hoping very much this will be resolved tomorrow!  If there was another decent ISP in our town we would have switched over long ago.,2
282090,06-NOV-11,15-OCT-11,Zaccheus,,en,76.68.132.95,bernadette.ryan-phillips@sympatico.ca,13630214,000000120563000,4,4,It should not have taken so long to resolve my issue.,2
282091,07-NOV-11,06-NOV-11,John,,en,70.29.21.88,karenlevy@sympatico.ca,13888570,000000121061911,3,4,Better knowledge of Mac computers,3
282092,07-NOV-11,06-NOV-11,Nabil,,fr,65.92.171.148,gerardlafond18@sympatico.ca,13887552,000000121064392,5,5,,5
282093,07-NOV-11,04-NOV-11,Hema,,en,65.94.102.131,marcellamorrison@bell.net,13871284,000000121040703,3,1,provided the service,3
282094,07-NOV-11,02-NOV-11,Dan,,en,70.26.241.19,sdober00@sympatico.ca,13847992,000000120989719,3,1,"Just simple as this: I need to be able to use the service I'm paying for. Two technicians came over to my house and did the best they could (can't blame them, on the contrary) but in the evening hours my connection is still bad, unreliable and I can't work from home !!!! After the last visit, every night I measured the speed after 8PM (speedtest.net). Speed is struggling to go past 1MBps (download) and 0,2-0.3 MBps (upload). Both techs told me I'm at the ""far end of the wires"". Well, I wasn't told that when I bought the service. On the other hand, both Primus and Videotron can offer me a (much) faster and stable cable service. Now I come and ask: who would be loyal to a service provider who doesn't meet the expectations ?!   ",
282095,07-NOV-11,06-NOV-11,Jessica,,en,174.89.109.130,marilynyork1@sympatico.ca,13889268,000000121066853,5,5,"There is nothing that I can criticize on my recent experience with your customer service.  The people I spoke with were knowledgeable, articulate, and courteous.",5
282096,07-NOV-11,05-NOV-11,Karishma,,en,76.67.4.96,bevgallinger@sympatico.ca,13877382,000000121044890,1,1,have a person who can understand a technical problem. Some courtesy in regards to provide service to your cleint,1
282097,07-NOV-11,06-NOV-11,Khalil,,fr,24.203.12.202,lisecossette@sympatico.ca,13888942,000000121065688,1,1,"

continuellement  je vois au coin droit en bas comme un triangle qui dit ERROR apres avoir passe pres d'une heure avec votre conseiller - il a pris le controle - tout devait etre parfais mais aujourd'hui ERROR est encore la>",3
282098,07-NOV-11,02-NOV-11,Sajid,,en,70.29.122.35,cklmcord@sympatico.ca,13839108,000000120989253,3,3,"I  was told that my modem was old and needed replacing. While the people I spoke with were helpful and polite, they unfortunately sent me a non-wireless modem that, according the technician I spoke with this evening is even older than the one I have. I have a Speedstream 6520 and was sent a 4200.",3
282099,07-NOV-11,06-NOV-11,Padmanaban,,en,65.93.71.245,madeira1@sympatico.ca,13889158,000000121067785,5,4,,4
282100,07-NOV-11,05-NOV-11,Nes,,en,50.101.58.123,terrycai@bell.net,13884514,000000121053001,4,4,,4
282101,07-NOV-11,04-NOV-11,Emmanuelle,,fr,67.68.149.135,gitane11@sympatico.ca,13867964,000000121020271,5,5,"rien ,tout s'est très bien passé.",5
282102,07-NOV-11,04-NOV-11,Etienne,,en,65.94.29.188,edsylvia@sympatico.ca,13867060,000000121031081,5,5,,5
282103,07-NOV-11,24-OCT-11,Kirstin,,en,74.14.92.184,henrimathieu@sympatico.ca,13739788,000000120756503,5,5,none,5
282104,07-NOV-11,06-NOV-11,Baltharaj,,en,74.12.138.144,dromeo_1@sympatico.ca,13887044,000000121067641,5,5,,5
282105,07-NOV-11,06-NOV-11,Oliver,,en,74.12.138.144,dromeo_1@sympatico.ca,13887046,000000121067515,5,5,,5
282106,07-NOV-11,04-NOV-11,Duncan,,en,69.156.29.111,jcoughli@sympatico.ca,13869008,000000121033255,4,4,,4
282107,07-NOV-11,06-NOV-11,Andrea,,en,174.89.124.184,yvonnelittle@sympatico.ca,13891806,000000121067543,4,4,,4
282108,07-NOV-11,06-NOV-11,Ronald,,en,174.94.18.15,pinetrak@sympatico.ca,13890238,000000121060461,5,5,,5
282109,07-NOV-11,04-NOV-11,Kamel,,fr,74.12.230.139,cybelle1@sympatico.ca,13866096,000000121027700,4,5,tout a ete bien fait encore avec une personne de la tinesie---poli et attentif avec le client .,5
282110,07-NOV-11,06-NOV-11,Karla,,en,70.51.74.174,daivd-lewis@sympatico.ca,13886678,000000121067700,3,1,ask me what are the feauture i have on my computer  ,5
280626,07-NOV-11,06-NOV-11,Pascal,,en,74.12.250.164,rick.black2@sympatico.ca,13890530,000000121058177,1,1,"I tried to report my internet OOS oct 27 but no one answered after waiting 1 hour. Oct 28 answered after 1 hour and said I needed a repairman dispatched; they will call.   Mon,tues,wed ,thurs I called ;just got a runaround, Fri I called dispatch myself and arranged For a repairman to come to my home Sat. He found the trouble but could not get the new modem programmed because the office in N.B. was closed at 15:30. He arranged to get it done on Sun.successfully.    
This type of service is unexceptable and people running BCE should be replaced. Most our friends will go to any company but Bell.  I am a retired BCE manager and this is embarrasing ",1
280627,07-NOV-11,06-NOV-11,Cindy,,fr,70.51.66.102,m.m.rivard@sympatico.ca,13889120,000000121062684,5,5,,5
280628,07-NOV-11,06-NOV-11,Houssem,,fr,67.70.68.85,ailien@sympatico.ca,13885506,000000121061332,5,5,,5
280629,07-NOV-11,06-NOV-11,Monette,,en,74.213.162.13,michelle.lam@sympatico.ca,13889554,000000121064608,5,5,,5
280630,07-NOV-11,05-NOV-11,Eddy,,en,70.49.118.171,robinsonb@sympatico.ca,13883504,000000121055381,2,3,Automatic rebate for services lost. Calling the weekend non-business days ignores the fact that I paid for your business for those days.,2
280631,07-NOV-11,05-NOV-11,Mohammed,,en,70.27.170.228,arlene.frankland@sympatico.ca,13877082,000000121048727,5,4,"Gentleman helpful, courteous",5
280632,07-NOV-11,04-NOV-11,Linda,,en,50.101.56.150,jglazner@sympatico.ca,13869230,000000121022350,5,5,,5
280633,07-NOV-11,04-NOV-11,Hatem,,fr,67.68.101.58,andret@bell.net,13864212,000000121021133,5,4,tout a ete fait professionnellement,5
280634,07-NOV-11,05-NOV-11,Priya,,en,76.68.142.203,flyboy9090@sympatico.ca,13879150,000000121042030,4,3,service in canada,4
280635,07-NOV-11,05-NOV-11,Nelly,,en,70.26.29.114,roland010@sympatico.ca,13883528,000000121047540,5,5,"I don't thing soo
I don't think so. Every thing was perfect  and I thank you for helping an 88yr ald man HA;ha




",5
280636,07-NOV-11,05-NOV-11,Jessica,,en,70.52.62.52,constance.belanger@sympatico.ca,13878126,000000121055661,5,4,"Nothing could have been done to improve my inquiry.  This issue was not one, I feel, had to do with sympatico. I usually call sympatico first as I have always found their technicians curtious, knowledgeable and helpful. Jessica suggested a few things and as it turned out; my email (Incredimail) had righted itself.  ",5
280637,08-NOV-11,05-NOV-11,Sarra,,fr,174.88.254.32,souvenir3@sympatico.ca,13884168,000000121050332,5,5,,5
280638,08-NOV-11,07-NOV-11,Nathan,,en,70.51.174.56,simardpaul01@sympatico.ca,13902886,000000121070271,5,5,"a very senior citizen living  alone, trying to understand this internet should have a lexicon elucidating the terminology young ones use these days as well as having a source of reference which can be sourced to clarify terms which are not understood. also procedures to follow.  if the terms are not understood, the procedures mean nothing.    thank you for listening and hope this helps all if instituted ",5
280639,08-NOV-11,18-OCT-11,Divya,,en,64.231.169.213,wesbford@sympatico.ca,13678066,000000120631752,4,3,,4
280640,08-NOV-11,10-OCT-11,Gloria,,en,64.231.169.213,wesbford@sympatico.ca,13572854,000000120449385,3,2,,3
280641,08-NOV-11,07-NOV-11,John,,en,70.54.15.151,david.shier@sympatico.ca,13894742,000000121086095,5,4,,4
280642,08-NOV-11,07-NOV-11,Amir,,en,69.156.207.215,lili85@sympatico.ca,13898888,000000121082014,2,2,"did not know how to retreive emails not received between nov.4th and 7. Told me
to delete emails and then i could receive `blocked`emails. did not work. spent an hour with him and could not fix problem.",1
280643,08-NOV-11,07-NOV-11,Suraj,,en,69.157.41.57,Uwila@bell.net,13892158,000000121078441,5,4,not let me wait for 50 minuts on the line,4
280644,08-NOV-11,07-NOV-11,Nasra,,en,70.30.133.100,bosmani@bell.net,13893532,000000121079339,,1,My internet is slow. its ring open plz inspect out ..thanks,
280645,08-NOV-11,04-NOV-11,Abid,,en,69.156.49.148,laura.devos@sympatico.ca,13870354,000000121035627,3,2,"My internet has been intermittent for 3 weeks, I am paying $60.00/month and was very much contemplating switching suppliers because of it.
An offer to rebate the missing 3 weeks would have been a nice gesture...
I called Friday and it took until Monday night before I have had a steady connection.  So far so good.",3
280646,08-NOV-11,07-NOV-11,Linda,,en,65.95.250.34,gordonkushner@sympatico.ca,13896398,000000121094057,4,4,Learn MOzilla settings,4
280647,08-NOV-11,07-NOV-11,Fathi,,fr,184.148.249.89,marcel.charpentier@sympatico.ca,13899520,000000121075329,5,5,,5
280648,08-NOV-11,08-NOV-11,,,fr,70.81.172.40,,,,2,4,Mieux me répondre quand j'ai eu une mésentente avec Bell. Il a fallut que je porte plainte pour avoir un résultat,1
280649,08-NOV-11,07-NOV-11,Gustavo,,en,74.14.238.122,edgolem@sympatico.ca,13895396,000000121096942,3,3,Guaranteed that the Technician would actually show up on Thursday because he did NOT show up Monday Nov 7,3
280650,08-NOV-11,07-NOV-11,Jason,,en,67.70.160.244,dalecuyer@sympatico.ca,13894552,000000121095139,2,1,do the fixing yourself or go to another server,1
280651,08-NOV-11,07-NOV-11,Benjamin,,en,70.54.9.190,hogberg@sympatico.ca,13896784,000000121096575,5,5,,5
280652,08-NOV-11,05-NOV-11,Julio,,en,64.229.95.60,sphillips8@bell.net,13884174,000000121050920,5,5,You need to tell clients that their internet service is tied to Hotmail. I had no idea that was the case so when I got an email from Hotmail I  assumed it may be a phony and so I deleted it to avoid a virus which I felt could be in the  message. ,4
280653,05-NOV-11,04-NOV-11,Eric,,en,174.88.119.125,a.s.rosen@sympatico.ca,13863790,000000121031437,5,5,"techincians sometimes difficult to understand, somewhat due to accents and or my hearing, but absolutely polite and pleasant, especially those in India! 

below 'maybe' only due to my recent experience at a Bell Boutique and problems with my cell phone. particular store in Lasalle Quebec personel (one in particular) was rude and had terrible attitude!",3
280654,05-NOV-11,27-OCT-11,Nawel,,fr,70.52.40.32,loureirodossantos@bell.net,13784526,000000120843460,5,5,,5
280655,05-NOV-11,04-NOV-11,Mustapha,,fr,67.71.94.206,trapeze.design@sympatico.ca,13875584,000000121021331,1,2,le diagnostique fait ne s'est pas avéré le bon. on m'a dit que c'etait mon fil noir qui etait defectueux (celui que l'on branche a la prise de courant). En realité c'etait le réseau qui etait 'down',3
280656,05-NOV-11,02-NOV-11,Anne,,en,69.156.99.24,ssawyer@sympatico.ca,13848513,000000120979016,3,4,"Altthough each technician was very capable, the rectification was fragmented overall. Both technicians found the problem quickly however  someone in the Business Office turned off our port. To add insult to injury, the Business Office said we never had high-speed service in the first place, something we had for many years. It was finally resolved however it took 4 days. If this were my business, I would be embarassed by the lack of co-ordination. ",3
280657,05-NOV-11,04-NOV-11,Stephen,,en,64.228.158.95,pdamon@sympatico.ca,13873050,000000121028822,5,4,,5
281130,07-NOV-11,04-NOV-11,David,,en,209.226.83.2,stanley.oconnor@sympatico.ca,13874910,000000121034720,1,2,"When I push English I expect to speak to someone that actually speaks English. She was very hard to understand and some words that she said I did not even get after getting her to repeat them. One other time this happened I had a gentlemen who actually knew what had happened and fixed it for me. She did not seem to know after asking me several times about what lights on my modem were working. She finally decided to send me a new one at no cost but it may take 5 business days, which I find unacceptable. I am paying for those days without internet from when I called and am sure you can check and see how long it has not been working. Kind of like everytime it rains our satellite Tv goes off... Well that is another issue. We have been with Bell for years and years and are seriously thinking on changing if service does not improve. ",2
281131,07-NOV-11,06-NOV-11,Sarra,,fr,76.65.76.164,jeansusan@sympatico.ca,13888196,000000121057519,5,5,non tres bien merci,5
281132,07-NOV-11,31-OCT-11,Anusha,,en,174.95.196.204,gmorson@sympatico.ca,13823272,000000120916208,3,4,,4
281133,07-NOV-11,06-NOV-11,Besma,,fr,184.161.162.150,jocelynelemieux@bell.net,13888342,000000121059357,1,1,"Après une danse arabesque avec de multiples boîtes vocales, j'ai finalement appris que le site web MON BELL était en trouble.  Le comble est lorsque j'ai appris que la messagerie de Bell (en voyage disons) se fait par le biais de Hotmail.  Je décroche.",2
281134,08-NOV-11,07-NOV-11,Matupi,,fr,174.89.222.34,paul-emile.lord@sympatico.ca,13901074,000000121080089,5,5, non  ,4
281135,08-NOV-11,07-NOV-11,Nesrine,,fr,70.48.188.109,gastonlpelletier@sympatico.ca,13896090,000000121076648,5,5,Rien de plus,5
281136,08-NOV-11,07-NOV-11,Manel,,fr,65.92.161.167,raymonde.jodoin080@sympatico.ca,13901760,000000121075572,4,4,,4
281137,08-NOV-11,07-NOV-11,Adarsh,,en,70.29.20.9,twopigs@sympatico.ca,13903930,000000121078756,3,3,"I was hold for 40 minutes because the recording told me my call was important and to stay on the line so I wouldn't lose my place. When the technician came on, he told me the problem was at Bell's end and that if I'd hung up and called back, a recording would have told me that. Big lot of help that was. So much for trying to keep my place in line.",3
281138,08-NOV-11,07-NOV-11,Alfredo,,en,184.147.202.194,camikula@bell.net,13893774,000000121095594,5,5,Nothing.  The service was excellent and the techie was very knowledgeable.,5
281139,08-NOV-11,04-NOV-11,David,,en,172.163.87.176,fawnbay@bell.net,13867376,000000121024648,3,4,,1
281140,08-NOV-11,07-NOV-11,Ahmed,,fr,70.55.135.76,lafrance.yves@sympatico.ca,13898630,000000121072958,3,3,M'offrir un service internet moins dispendieux...,3
281141,08-NOV-11,07-NOV-11,Oscar,,en,65.94.51.172,jasonyyz@sympatico.ca,13897280,000000121077153,4,3,"Oscar was a pleasure to have helping me, however, I'd prefer it if he told me his name before asking for mine. It's possible he did and I just didn't here him. Also, why does he have to ask for my phone number when I've already been asked for it by and entered it? ",
281142,08-NOV-11,07-NOV-11,Aqeel,,en,67.68.13.78,ashok.parekh@sympatico.ca,13892956,000000121096532,5,5,,5
281143,08-NOV-11,07-NOV-11,Melvin,,en,76.70.69.150,irenev@sympatico.ca,13896998,000000121072313,5,,The Bell technician will be at our house today to see if he can resolve the problem of very low download speeds. So far I am pleased and satisfied with the staff receiving my call in their interest in solving my problem.,3
281144,08-NOV-11,02-NOV-11,Kais,,fr,70.30.175.84,c.solaligue@bell.net,13838536,000000120984580,5,5,,4
281145,08-NOV-11,06-NOV-11,Perumalla,,en,69.158.76.106,anubis2001@bell.net,13885732,000000121066326,4,4,"Better English, less accent - had to keep asking person to repeat themselves",3
281146,08-NOV-11,07-NOV-11,Gabriel,,en,50.101.145.231,pilvirr@sympatico.ca,13901377,000000121072201,5,5,"No, the tech. was very helpful and I appreciated that THANKS",5
281147,08-NOV-11,05-NOV-11,Marwa,,fr,70.55.134.215,pierrette.authot@bell.net,13882984,000000121046973,5,4,tout est ok merci beaucoup,5
281148,08-NOV-11,05-NOV-11,Ronald,,fr,70.55.94.40,lewist@sympatico.ca,13881222,000000121042381,4,4,Tout est beau comme sa,5
281149,08-NOV-11,07-NOV-11,Budala,,en,70.50.182.241,doreen.chester@sympatico.ca,13895158,000000121085215,5,4,Nothing,5
281150,08-NOV-11,04-NOV-11,Moemen Belleh,,fr,67.68.64.123,pat.pat@sympatico.ca,13872928,000000121025647,5,5,tout était parfait,5
281151,08-NOV-11,03-NOV-11,Juan,,en,209.226.119.98,jan099@sympatico.ca,13856016,000000121016312,4,4,"sorry, can't remember.",3
281152,08-NOV-11,05-NOV-11,Maurice,,fr,74.15.157.127,protos.3@sympatico.ca,13883078,000000121043194,5,5,"Tout a été parfait, donc rien de plus.",4
281153,08-NOV-11,06-NOV-11,Mohamed,,fr,74.12.226.150,isabellaf@sympatico.ca,13887955,000000121066638,5,5,"C'est la première fois que je trouve le conseiller aussi efficace. Il Était très précis, très clair, il était tout simplement génial. J'espère que je vais avoir le même service la prochaine fois, pc que habituellement je ne suis pas satisfaite par les conseiller, je ne comprend jamais rien. Vraiment châpeau à ce conseiller!",5
281154,08-NOV-11,07-NOV-11,Elizabeth,,en,184.146.131.60,peter.moser@sympatico.ca,13901214,000000121079541,5,5,I am listed on my bill as being Fiber6 but there is no fiber to my home?  I also noticed today that I am charged more money then you are offering in your advertising as a valued customer who has been with Bell for many many years it is disapointing.  The Rep was able to remove the $75.00 charge for a modem that Bell repair took with them which was my original complaint.,3
281155,08-NOV-11,07-NOV-11,Aquiles,,en,70.30.28.11,tauld1@sympatico.ca,13903514,000000121093667,5,5,,2
281156,08-NOV-11,07-NOV-11,Jay,,en,70.54.77.124,hygaard@sympatico.ca,13896878,000000121077577,5,5,nothing!!!,5
281157,08-NOV-11,07-NOV-11,Milo,,en,70.52.175.112,weinerma@sympatico.ca,13904270,000000121071906,1,1,,2
281158,08-NOV-11,07-NOV-11,Daniel,,en,184.146.75.215,d.maclbmp@sympatico.ca,13894506,000000121095329,5,5,Every thing went well. The problem was fixed. The remote control access is a good tool to use to help solve issues.,5
281159,08-NOV-11,06-NOV-11,Chad,,en,76.66.160.223,mitch.lemieux@sympatico.ca,13889650,000000121063880,4,4,,3
281160,08-NOV-11,07-NOV-11,Guy,,en,76.68.78.246,scottsage@sympatico.ca,13902644,000000121080439,5,5,,5
281161,04-NOV-11,03-NOV-11,Leah,,en,65.95.155.177,dbrinson@sympatico.ca,13853252,000000121008941,5,5,,4
281162,04-NOV-11,03-NOV-11,Michael,,en,174.89.173.221,tarori@sympatico.ca,13862380,000000120995870,5,5,"Cannot think of anything offhand.
Re section 4 below, it is not my personal policy to recommend ANY businesses. This is the reason for my choice below.",1
281163,04-NOV-11,03-NOV-11,Emna,,fr,76.69.177.250,voyer.n@sympatico.ca,13862998,000000120999501,5,5,Rien de plus,5
281164,04-NOV-11,02-NOV-11,Mario,,en,76.68.46.109,anita.mcconnell@sympatico.ca,13837516,000000120972116,5,5,"Not kept me on hold for quite so long, and then had to phone me back because his computer wasn't functioning properly.",3
281668,05-NOV-11,04-NOV-11,Robert,,en,64.228.210.68,lkumor3@sympatico.ca,13870674,000000121025829,5,5,,4
281669,05-NOV-11,04-NOV-11,Melinda,,en,206.172.0.205,monklee@sympatico.ca,13872264,000000121032059,1,1,I called to cancel my home phone.... basicly got the run around! My home phone still isn't cancelled,1
281670,05-NOV-11,04-NOV-11,Mike,,en,70.52.166.197,bhitzroth@sympatico.ca,13864872,000000121034873,4,4,Less time on hold.,3
281671,05-NOV-11,04-NOV-11,Souhail,,fr,70.48.98.201,loulou-momo@sympatico.ca,13870770,000000121028415,5,5,,5
281672,08-NOV-11,07-NOV-11,Imen,,fr,174.91.239.140,jjalbert_9@sympatico.ca,13897642,000000121073425,2,3,"Mme Imen a été très polie mais ne semblait pas croire vraiment mon problème de connexion internet.  En prenant le contrôle de mon ordinateur, elle a bien constatée que le problème était réel.  Il a fallu environ 20-25 minutes pour tenter de rétablir une connexion sans problème et m'a dit que maintenant tout était ok mais elle n'avait rien fait, à part ouvrir et fermer des pages internet ou envoyer un courriel.  Petites vérifications de base sans faire aucune modification quelconque...  Ce n'est que lorsque je lui ai dit que le problème reviendrait rapidement qu'elle m'a proposée de me rappeler le lendemain (pas encore reçu l'appel).  Pourtant, en début de semaine passée, j'ai appelé pour le même problème et on m'avait dit qu'un technicien plus chevronné m'appellerait dans 24-48h, ce qui n'a jamais été fait.  C'est par le biais d'un sondage de satisfaction que j'ai reçu l'appel hier et non parce que la dame de la semaine passée a supposément fait une demande de m'appeler.  Ce technicien qui m'a appelé a fait des vérifications et m'a dit que j'avais totalement raison.  La connexion ne cesse de se déconfigurer et est instable.  Il me dit que les techniciens de premier rang, ceux qu'on appelle en premier et qui nous disent que c'est notre ordinateur ou notre routeur le problème, ne peuvent pas voir ce que lui voit.  Moi, ce que je déplore grandement, c'est que ça fait 1 an que j'appelle de temps à autre pour me plaindre et qu'on me dit que tout est ok, que le problème vient de chez moi alors que c'est faux.  Je trouve plus que frustrant qu'on nous renvoi toujours la balle alors que c'est votre système qui est défaillant et qu'on reste avec le problème ou qu'on dépense des centaines de dollars en technicien pour faire réparer notre ordinateur qui n'a rien. Je n'ai pas des milliers d'heures à consacrer pour appeler chez vous afin de faire vérifier et revérifier pourquoi internet plante!!!  Je trouves que les techniciens chez vous semblent nous prendre tous pour des cruches ou des innocents qui ne connaissent rien à l'informatique.  On en connaît moins qu'eux, certes mais ce n'est pas une raison pour qu'on ne vérifie pas plus loin quand le problème persiste.  Même avant de dire que c'est notre ordi ou notre routeur, il devrait y avoir un technicien chevronné qui peut vérifier la connexion plus en profondeur. À moins que vous donniez cet outil pour voir en profondeur la connexion, aux techniciens de première ligne.  M. Stéphane Farley m'a demandé hier si un technicien était venu chez moi déjà pour ce problème et NON!  Il a alors cédulé un technicien qui je l'espère trouvera et règlera mon problème car je changerai de fournisseur...Un an de bataille c'est trop...
Éliane Monette",1
281673,08-NOV-11,07-NOV-11,Ricardo,,en,70.27.235.197,watsonf@sympatico.ca,13904232,000000121085189,5,5,Nothing,5
281674,08-NOV-11,07-NOV-11,Chantal,,en,76.65.33.130,jdebear@sympatico.ca,13897368,000000121081628,5,5,"Jokingly, you could have given me all my services (home, internet and mobile) for free, but then you would go out of business.",5
281675,08-NOV-11,05-NOV-11,Raul,,en,206.172.134.60,dderuytter@sympatico.ca,13878434,000000121054396,3,1,"coyuld have been successful in resolving my problem 

had to get help from the GEEK Squad out of Staples",2
281676,08-NOV-11,07-NOV-11,Mohan,,en,76.67.67.23,gmwheeler@sympatico.ca,13896376,000000121079976,3,4,Thanks to both Teja #648775 and Abdul Basith #813742 they tried their best to resolve our issue.  I was escalated to Sabari who was very abrupt and talked down to me.........I said goodbye and hung up.  My husband called back and got Mohan #271818 who was very helpful but could not resolve the issue so he passed it on to Radialpoint.  They spent the whole day today working on the issue and we seem to be up and running.,4
281677,08-NOV-11,07-NOV-11,Ron,,en,70.31.103.137,linda.bletsoe081@sympatico.ca,13898912,000000121068755,5,5,,5
281678,08-NOV-11,25-SEP-11,Kranthi,,en,204.48.3.164,margiepatrick@sympatico.ca,13392286,000000120129156,1,1,You could have connected me to the internet and did not solve my problem. I still had to pay for the month of October even though your technician couldn't connect me to the internet.It wasn't my fault that he couldn't correct the problem.  That's ridiculous because I paid for the internet and couldn't use it because he couldn't figure out how to connect me. I have since moved to another provider and have never had such good service from Bell in all the years I have been a customer of yours.I will not recommend your services to anyone again.,1
281679,08-NOV-11,04-NOV-11,Vijay,,en,64.228.70.81,beerbanker@sympatico.ca,13864738,000000121038306,5,5,not a thing,4
281680,08-NOV-11,07-NOV-11,Rifa,,fr,65.92.36.94,steeve.dubois@sympatico.ca,13903160,000000121068873,3,3,"Le problème est rarement le représentant,sauf lorsque je dois demander de me laisser parler avant de m'expliquer la facture. Il y a toujours des différences(erreurs) sur les factures suite à un appel au service internet. Je perd beaucoup de temps innutile à réexpliquer les même détail que l'appel d'avant.",2
281681,08-NOV-11,07-NOV-11,Ghislain,,en,70.29.60.65,crickola@sympatico.ca,13894434,000000121093715,5,5,Ghslain could not have done anything more than he did.  He totally helped me to my satisfaction...excellent service.,4
281682,08-NOV-11,06-NOV-11,Med ali,,fr,174.92.172.189,mario640@sympatico.ca,13889278,000000121066495,2,2,une meilleur attitude serais idéal .....,3
281683,08-NOV-11,07-NOV-11,Afef,,fr,69.159.159.80,marjogauthier@sympatico.ca,13899650,000000121070816,4,4,raccourcir le temps d'attente,4
281684,08-NOV-11,01-OCT-11,Ahmed,,fr,74.15.116.206,amasss@bell.net,13467070,000000120277383,3,1,"je ne sais pas, quand je cherche quelque renseignements dans google oubien je veux regarder unémission par ex. Ricado l'ordi gel.. ce queje n'avais pas avec vidéotron....",1
281685,08-NOV-11,07-NOV-11,Noureddine,,fr,67.71.70.213,danieletestelle@sympatico.ca,13894624,000000121094950,5,5,,5
281686,08-NOV-11,07-NOV-11,Sandra,,en,184.144.70.239,lmorabito@bell.net,13899026,000000121095023,5,5,nothing,5
281687,08-NOV-11,04-NOV-11,Kurt,,en,65.95.213.147,gjohne@sympatico.ca,13867968,000000121023219,4,,"Guarantee 100% that what you say will be done, will in fact BE DONE. From past experience, Bell fixes one thing and messes up the next! Just follow the trail back on this latest fiasco!",1
281688,05-NOV-11,03-NOV-11,Jorge Alberto,,en,70.31.113.76,sbhemingway@bell.net,13861476,000000120999216,5,1,You promised to call me back,3
282111,04-NOV-11,03-NOV-11,Vikram,,en,65.92.15.223,1bob.ross2@sympatico.ca,13850190,000000121003384,5,5,,5
282112,05-NOV-11,04-NOV-11,Mokhles,,fr,70.55.167.248,liborio.tartaglia@sympatico.ca,13870554,000000121029008,3,3,"j'ai de plus en plus de probleme avec BELL,vous me faite pitié,le technicien est parti avec l'ancien modem et ne la jamais signalé a bell alors on me réclame l'ancien modem que le technicien a volé a moi et a bell,VOUS FAITE DURE EN T....",2
282113,05-NOV-11,04-NOV-11,Veerapuram,,en,174.88.101.153,bfmimage2@sympatico.ca,13864851,000000121038277,3,3,It would be good if Tech had history from last call as to what was done to computer!,3
282114,05-NOV-11,04-NOV-11,Melvin,,en,70.30.69.209,s.sweatman@sympatico.ca,13874168,000000121035136,5,5,,5
282115,05-NOV-11,04-NOV-11,Ruth,,en,184.145.19.73,rayjacobs@bell.net,13873574,000000121027614,5,5,,5
282116,05-NOV-11,03-NOV-11,Zishan,,en,67.71.145.48,darrylbarton@sympatico.ca,13853140,000000121014088,4,5,,4
282117,05-NOV-11,03-NOV-11,Salvador,,en,69.158.53.115,carrie.clarke033@sympatico.ca,13852320,000000120997317,4,4,I had just a slight problem understanding some instrutions because of a heavy accent.,5
282118,05-NOV-11,04-NOV-11,Cecile,,en,70.54.10.107,jrsland@bell.net,13869670,000000121027621,5,5,"Service was excellent. Problem resolved
right away.",5
282119,05-NOV-11,04-NOV-11,Priyanka,,en,184.144.73.51,bravehart@sympatico.ca,13865142,000000121033600,5,5,the bell team done a great job getting my internet problem resolved so quick.the technician that fixed the internet was very helpful and knowledgeable in his work ethics.please say thanks to all the bell team and they score 10 out of 10 thanks again.,5
282120,05-NOV-11,04-NOV-11,Keerthi,,en,74.14.201.127,cammasse1@bell.net,13865382,000000121018018,5,5,,5
282121,07-NOV-11,06-NOV-11,Amel,,fr,174.94.98.94,vallel@sympatico.ca,13891554,000000121058530,4,4,c'était parfait,4
282122,07-NOV-11,04-NOV-11,Sylvie,,en,70.49.50.254,maryellenyoung@sympatico.ca,13871548,000000121017625,1,1,Answer the simple question that was asked.,1
282123,07-NOV-11,06-NOV-11,Alonia,,en,70.26.25.130,tab-inspecting@sympatico.ca,13891266,000000121066457,5,5,,5
282124,07-NOV-11,06-NOV-11,Vijay,,en,65.92.67.104,norman.cloutier@sympatico.ca,13889920,000000121066762,5,5,The problem was found,5
282125,07-NOV-11,06-NOV-11,Celina,,en,174.93.89.195,alex.pitchik@sympatico.ca,13885560,000000121058421,4,4,Reduce the amount of wait time between the initial call and escalating to next technical representative,5
282126,07-NOV-11,05-NOV-11,Melvin,,en,174.94.20.79,jemurray1@sympatico.ca,13880236,000000121042702,3,2,The FRaud Office is not open Sat. & Sun. so nothing was resolved regarding the fraud call we received.,4
282127,07-NOV-11,09-MAR-11,Abinash,,en,70.29.46.191,david.cobden@bell.net,11327321,000000115631001,5,5,excellent service,5
282128,07-NOV-11,28-OCT-11,Mohammed,,en,184.144.70.77,c.lukasik@sympatico.ca,13792324,000000120873717,2,2,"it should not take 3 service calls to try to find a solution to our email sympatico account being blocked.  No one could explain why it was blocked and our email was blocked between October 23 and November 4, 2011.   I had to speak to reps on Oct 23, Oct 28 and Nov 4th. I don't believe it was the fault of the reps that i spoke to but the fault of the service being offered by Bell.  If this problem continues to happen we will choose a different ISP instead of sympatico.",2
282129,07-NOV-11,26-OCT-11,Prue,,en,174.89.195.135,bobnsandra@sympatico.ca,13763996,000000120815617,4,4,,4
282130,08-NOV-11,07-NOV-11,Kevin,,en,64.229.95.111,jkeary000@sympatico.ca,13897660,000000121084666,3,3,,5
282131,08-NOV-11,07-NOV-11,Will,,en,70.49.181.99,ppitch@bell.net,13901466,000000121083010,5,5,"This was an excellent agent, nothing to complain about.",4
282132,08-NOV-11,07-NOV-11,Emmanuelle,,fr,76.69.194.211,claudel@bell.net,13894256,000000121074966,5,5,rien,5
282133,08-NOV-11,07-NOV-11,Sandra,,en,74.15.251.225,anmacneil@sympatico.ca,13892812,000000121075172,4,3,"  It takes SUCH A LONG TIME   to get an answer when I call BELL  for 'help' so I   usually have to hang up in DESPAIR.     I couldn't believe it when I did get an answer. Sandra was great -patience  galore; she did all she could; I was surprised that she didn't give up on me.",4
282134,08-NOV-11,07-NOV-11,Paula,,en,70.50.128.96,edmund.dawe@sympatico.ca,13895400,000000121075055,3,1,"I used to have hi speed internet but when I changed my tv from Cocego it was suggested by 'your rep' that I change to essential plus with internet.I find it not adequate I called to look into changing back to hi speed (performance) but was advised it was not available in our area which leaves me confused as I had hi before up to May so why not avail now if this is the case I will seriously look into switching to another supplier this would also probably mean I would have to switch other services ie: home phone ,tv to assure getting best pricing.Overall I was very dissapointed and didnt think the explanation of we have discontinued that package was a satisfactory answer.   ",2
282135,08-NOV-11,07-NOV-11,Visakan,,en,174.94.37.109,danielam@bell.net,13894608,000000121072464,3,4,Every time I call about my account someone gives me a different answer. When the tech came to instal my phone it wasn't even on the contract that I was getting internet too. I only signed back on with bell becuse the gave me a good deal for the whole bundle. I was told there was no internet in my area. The tech said the internet in my area was great!!! The tech was a really nice person and went over and above to rectify the situation. I think when bell has their offices all over things get very mixed up. I will stay for now but if things continue to be messed up I will switch back to cogeco. ,3
282136,08-NOV-11,07-NOV-11,Deepak,,en,206.172.185.207,laurie.roy@bell.net,13898722,000000121085876,1,1,The agent was to call back to follow up and never did.  Agents should do their follow up calls if that's what they offered,2
282137,08-NOV-11,07-NOV-11,Serina,,en,65.92.3.202,robert388@sympatico.ca,13902072,000000121072736,4,5,No suggestion at this time,4
282138,08-NOV-11,07-NOV-11,Neha,,en,70.54.68.52,mirajan55@bell.net,13900230,000000121079995,4,4,,5
282139,08-NOV-11,07-NOV-11,Diana,,en,70.49.189.81,pandhmccluskie@sympatico.ca,13900982,000000121071017,5,5,I was told that a confirmation Email would be sent outlining all the price changes we discussed and as of now I have still not received it.,4
282140,08-NOV-11,07-NOV-11,Pau,,en,74.15.38.252,b_bhorizons@sympatico.ca,13893084,000000121070021,4,4,,5
282141,08-NOV-11,13-OCT-11,Mohamed,,fr,50.100.104.171,jsmethot@bell.net,13609537,000000120516216,4,4,,3
282142,08-NOV-11,07-NOV-11,Georges,,en,184.145.90.6,valamin@sympatico.ca,13903978,000000121068587,3,3,"The Customer Service Representative, George, by name, was a bit taciturn. I felt that he was not listening to my concerns. This was bourne by the fact that his responses did not address the last question that I had raised.  I suspect that he was very tired, or perhaps, unwell. Please know that this experience is isolated.  My last call to 310-SURF was an excellent experience...the rep's name was Stephanie.

Sincerely,

Greg Scheske",5
280658,05-NOV-11,04-NOV-11,Nandhini,,en,70.26.29.116,bricar.smith@sympatico.ca,13865206,000000121026503,4,4,,3
280659,05-NOV-11,04-NOV-11,Vijayashanti,,en,69.157.150.207,bill.fawcett@sympatico.ca,13864898,000000121017244,3,3,"1. The telephone connection to the initial contact (Vijayashanti?) was extremely poor - low volume plus the accent made it difficult to understand the questions. The lady did however, pass me along to a Bell technician (Joe).
2. Joe handled my problem efficiently and called me back to confirm that a Bell repairman would attend my house between 12:00 and 18:00
3. The Bell repairman arrived around 13:15, carried out the repair and left. 

The internet was working when the repairman left but failed again after 30 minutes.

I HAVE TWO COMPLAINT ABOUT THIS SERVICE CALL - FIRST, THE POOR QUALITY OF THE TELEPHONE LINE TO THE FIRST OPERATOR, SECONDLY, THE LADIES ACCENT, PLUS THE POOR LINE QUALITY MADE IT DIFFICULT TO UNDERSTAND THE QUESTIONS.

I don't think the ladies accent would have been an issue IF the telephone line quality have been better. However, she did handle the call well.

I was please with the Bell technicians.",4
280660,05-NOV-11,01-NOV-11,Nikitha,,en,65.95.183.87,JAdamsalter@bell.net,13829844,000000120953449,4,3,Improve English pronounciation,3
280661,05-NOV-11,04-NOV-11,Yosimar,,en,70.50.33.129,jayne.belanger@sympatico.ca,13868964,000000121033627,5,5,Everything was great. ,5
280662,05-NOV-11,04-NOV-11,Chandler,,en,70.51.25.194,mharris003@sympatico.ca,13871922,000000121031887,5,5,Inform me of price changes to your services prior to billing.,5
280663,05-NOV-11,25-OCT-11,Joel,,en,64.229.85.204,diamonds@sympatico.ca,13750364,000000120792149,5,5,Irving was most patient and helpful!,5
280664,06-NOV-11,03-NOV-11,Andy,,en,76.68.111.89,georgeandpennymancini@sympatico.ca,13854806,000000120994826,5,5,Simple request. Nothing to change.,5
280665,06-NOV-11,02-NOV-11,Jason,,en,74.12.250.164,rick.black2@sympatico.ca,13847282,000000120968840,1,1,"answer the dam phone,  tell the truth, 
dont pass off the problem to another phone on hold. FIX THE DAM PROBLEM",1
280666,06-NOV-11,03-OCT-11,Souhaib,,fr,174.89.190.64,pctasse@sympatico.ca,13494616,000000120298027,5,4,,5
280667,06-NOV-11,05-NOV-11,Priya,,en,70.27.86.134,gmajoros@bell.net,13879488,000000121054420,5,5,"Nothing - my tech was very professional, understanding, and persistent in solving the issue that I was having.",5
280668,06-NOV-11,28-OCT-11,Gloria,,en,64.231.136.198,janet.garell@sympatico.ca,13796012,000000120864715,5,4,,4
280669,06-NOV-11,05-NOV-11,Nathan,,en,70.50.191.122,shirley.hutchinson@sympatico.ca,13884010,000000121049323,5,5,,5
280670,06-NOV-11,04-NOV-11,John,,en,70.29.32.120,hgparrill@sympatico.ca,13868312,000000121019985,4,5,,5
280671,06-NOV-11,05-NOV-11,Philip,,en,70.51.52.91,nielsensargent@bell.net,13882546,000000121053898,4,4,"We had resolved a problem just a few days earlier and
now had to spend nearly l hour to fix a problem again.
On top of that we were again without service for one day. This is not satisfactory. Please compensate for
lost time.",3
280672,06-NOV-11,05-NOV-11,Haythem,,fr,70.48.189.193,normande.bolduc1@sympatico.ca,13882594,000000121053856,5,5,,4
280673,06-NOV-11,09-AUG-11,Carlos,,fr,216.208.211.58,cloubar@sympatico.ca,12846325,000000119050495,1,1,Accesibilite a Internet Haute vitesse,
280674,06-NOV-11,04-NOV-11,Sunhith,,en,174.91.128.103,angelo.capano050@sympatico.ca,13864260,000000121031953,2,2,"-Expedite my change to my plan correctly
-Was given false information
-Was promised contact via email to confirm changes - never was done & still waiting (spoke with Carlo from call centre).
",2
280675,06-NOV-11,02-NOV-11,Sarry,,fr,76.65.81.141,a.messier@sympatico.ca,13836864,000000120978731,3,4,Meilleure formation sur les connections sans fil,4
280676,06-NOV-11,04-NOV-11,Omar,,en,64.231.191.131,lisasutton70@bell.net,13870632,000000121017589,4,4,"Overall my recent experience with Omar was satifactory.   However, I have had ongoing problems with my internet service.   Beginning Oct. 21 until Nov. 4.  I would estimate that I have spent 4-5 hours on the phone and chat lines with numerous representatives to get my internet running after a discontinuation of service.   In most cases, everyone was sympathetic and helpful however, the transfer from dept. to dept. has been tedious.  I felt like I was being passed to various departments because no one really knew how to solve my issues.  With a general wait time of 5-10 minutes between operators, I was on the phone every night for at least an hour throughout an entire week.  I can only hope that this is the last of my internet issues for a while and the service will be running smoothly.",3
280677,06-NOV-11,31-OCT-11,Rajni,,en,67.70.130.52,ken020@sympatico.ca,13824680,000000120916979,5,4,when you change things you advise users on those changes.,2
280678,07-NOV-11,06-NOV-11,Houssem,,fr,70.52.88.213,PANAGOPOULOS@bell.net,13885302,000000121062574,5,4,,5
280679,07-NOV-11,04-NOV-11,Troy,,en,205.193.144.2,details@sympatico.ca,13866536,000000121021790,1,1,too many things to list here,1
280680,07-NOV-11,06-NOV-11,Gerardo,,fr,65.94.29.227,gmagar@sympatico.ca,13887620,000000121065509,4,4,,5
280681,08-NOV-11,07-NOV-11,Eduardo,,en,64.231.203.152,r-cummins@sympatico.ca,13901570,000000121096424,4,5,Make sure that all information is available to all parties.,4
280682,08-NOV-11,06-NOV-11,Harjeeth,,en,64.40.247.119,mroyc608@bell.net,13889772,000000121059236,5,5,Nothing,5
280683,08-NOV-11,07-NOV-11,Ahmed,,fr,76.64.114.124,joce.lou@sympatico.ca,13897778,000000121096449,5,5,tout a été correct,5
280684,06-NOV-11,05-NOV-11,David,,en,50.101.89.237,ewinter1@sympatico.ca,13879014,000000121046968,4,4,,4
280685,06-NOV-11,05-NOV-11,Chad,,en,64.231.188.65,dehhlenz@sympatico.ca,13878458,000000121055135,5,5,,5
280686,08-NOV-11,07-NOV-11,Salvador,,en,207.61.217.12,djmckrn@sympatico.ca,13895052,000000121080183,4,4,Not kept me on the line for 15 minutes before speaking to a customer rep,2
280687,08-NOV-11,07-NOV-11,Yousri,,fr,174.95.125.89,denis.diotte@sympatico.ca,13894872,000000121072989,4,5,,4
280688,08-NOV-11,07-NOV-11,Maurice,,en,65.94.205.24,boeschfam@bell.net,13893486,000000121068456,5,5,Nothing.,4
280689,08-NOV-11,07-NOV-11,Aqeel,,en,76.69.65.136,ronbloor@sympatico.ca,13902216,000000121096872,3,4,"The initial contact identified the problem, but it took 2 more calls and 4 more hours to get the resolution (initially identified) to be acted upon. The techs were all competent, just slow to follow through.. ",3
280690,08-NOV-11,07-NOV-11,Drew,,en,70.50.173.114,afrattini@bell.net,13892378,000000121071979,5,5,,4
280691,08-NOV-11,04-NOV-11,Gabriel,,en,70.53.73.116,ehartsell@sympatico.ca,13867080,000000121030124,4,4,,4
280692,08-NOV-11,07-NOV-11,Jessica,,en,74.14.94.228,loonlanding@bell.net,13899052,000000121073184,3,2,Improve your billing system.  The idea that you can't bundle my internet and telephone service because of your billing system shouldn't be my problem.  I will be finding another provider.,1
280693,07-NOV-11,05-NOV-11,Nouha,,fr,76.69.175.243,rloisel@bell.net,13883444,000000121041695,4,4,,4
281165,04-NOV-11,03-NOV-11,Luis,,en,76.64.56.28,dollyreichman@sympatico.ca,13853610,000000121007221,5,5,"

       You do everyting to help mi.",5
281166,04-NOV-11,03-NOV-11,Reina,,en,64.231.17.66,rmahoodpgordon@sympatico.ca,13860798,000000121008436,5,5,,4
281167,04-NOV-11,01-NOV-11,Helmi,,fr,74.15.214.228,joanvoyer@sympatico.ca,13832880,000000120953344,5,5,,5
281168,04-NOV-11,03-NOV-11,Patrick,,en,184.147.212.67,jogoyulls@sympatico.ca,13856620,000000120999027,5,5,"well with the rep that I had I could not recommend anything better. Patrick was amazing. he took his time with me understanding that I had a new laptop. Working with the mouse is a lot to get use too. he was just so patient and kind,and I would again like to thank him so much for all his help and patience. Thank you patrick",5
281169,04-NOV-11,03-NOV-11,Sam,,en,174.94.30.174,ginn.family@sympatico.ca,13854972,000000120992110,5,5,Nothing.,5
281170,04-NOV-11,03-NOV-11,Ramzi,,fr,65.92.236.227,md.formationconseil@sympatico.ca,13858650,000000120996105,4,4,"Que le préposé initial  m'informe que le changement proposé me coûterait 49,95$ (prix du nouveau modem) et non rien du tout comme il me l'a répété à plusieurs reprises.  ",4
281171,04-NOV-11,03-NOV-11,Linda,,en,174.91.104.250,kletton@sympatico.ca,13857252,000000121015764,4,4,,4
281172,05-NOV-11,03-NOV-11,Preethi,,en,70.29.22.125,helktay@bell.net,13855492,000000121004093,5,5,,4
281173,05-NOV-11,04-NOV-11,Sushil,,en,184.151.127.197,jurban@bell.net,13869772,000000121024877,5,5,"Nothing. And having the highly competent tech in India accessing my computer, watching the mouse move around by him and talking to him via a clear, strong connection, without a transmission time delay in the conversation; all of this adds up to the best and quickest tech repair job ever.",5
281174,05-NOV-11,04-NOV-11,Sam,,en,70.29.58.54,larrybinder@sympatico.ca,13870344,000000121024805,3,3,,3
281175,05-NOV-11,04-NOV-11,Hassan,,fr,174.93.225.161,pierre.deschenes@bell.net,13873190,000000121029023,5,5,,4
281176,05-NOV-11,04-NOV-11,Wahida,,fr,174.93.225.161,pierre.deschenes@bell.net,13873192,000000121018764,5,5,,4
281177,05-NOV-11,04-NOV-11,Sarra,,fr,70.50.153.210,afontaine37@sympatico.ca,13863906,000000121019692,5,5,rien tout est parfait.,5
281178,05-NOV-11,04-NOV-11,Ajay,,en,70.50.107.16,babyrey222@bell.net,13864572,000000121038625,4,4,"Nothing, my recent experience can attest to that.",4
281179,05-NOV-11,04-NOV-11,Dilip,,en,69.157.100.223,svcjl@sympatico.ca,13875138,000000121028234,5,5,No complaints.  Excellent Service!,5
281180,05-NOV-11,04-NOV-11,Victoria,,fr,174.94.101.187,claudette.m@sympatico.ca,13865840,000000121037697,5,4,,5
281181,05-NOV-11,03-NOV-11,Jihene,,fr,70.55.181.213,nicgravelle@bell.net,13859342,000000121005410,5,2,un technicien est venu sur place,5
281182,05-NOV-11,04-NOV-11,Silverious,,en,70.31.125.204,kaye.jackson@sympatico.ca,13869924,000000121028529,4,3,Knowledge as to why the problem arose - the attachment was a simple invitation but came across as huge and blocked my sending capacity.,4
281183,05-NOV-11,04-NOV-11,Jessica,,en,70.26.109.34,shelly.klotz@sympatico.ca,13874544,000000121030489,4,2,Stop raising my bill,2
281184,05-NOV-11,04-NOV-11,Hedi,,fr,74.12.221.165,angele22@sympatico.ca,13864258,000000121023154,4,4,,5
281185,05-NOV-11,04-NOV-11,Andrew,,en,70.28.59.92,annButler33@sympatico.ca,13864284,000000121018667,4,3,"When I discovered that my problem was the internet modem was not working, your representative suggested I would have to replace it. I asked about the Turbo Hub, which I have heard about and he said I'd have to be switched to someone else for info. It would have been nice to get all info from one person as well as know that my ""plan"" with Bell would have to be changed at the same time if I switched products??? Ccolleague at the office told me this later in the day. Again it would have been nice to have been told all options and their consequences at the same time...",4
281186,07-NOV-11,06-NOV-11,Karim,,fr,184.147.255.19,b1ffyi59@bell.net,13885820,000000121065775,3,,"La réponse que l'on me donne est fause sur la nature du problème.J'explique que les led's sur le modem continue de clignoter lorsque mon ordinateur est fermé,on me dit que c'est normal,ce qui est faux.Aussi je suis parti de chez moi et fermer l'ordinateur,alors comment se fait-il que le calcul de mes données soit augmenté de .976 gb.Je doute que quelqu'un chez bell se sert des comptes des clients a l'insu de ceux-ci.dernièrement,mon utilisation a augmenté beaucoup sans que je change mes habitudes.",1
281187,07-NOV-11,06-NOV-11,Emely,,en,76.65.60.41,rallard@sympatico.ca,13890388,000000121058745,5,5,,5
281188,07-NOV-11,06-NOV-11,Lokeswaran,,en,74.12.1.143,jmakosky@sympatico.ca,13888310,000000121066804,4,4,ok,4
281189,07-NOV-11,06-NOV-11,Umesh,,en,174.91.12.240,visserfj@sympatico.ca,13891614,000000121060254,4,4,"Unfortunately I am severely hearing
impaired.  Any technician with a heavy accent who tried to help me gets very frustrated by my continually asking what he/she said.  My first technician was from India and I could not understand him at all though I am sure others might not have the same problem.  The person who finally helped me was located in South America.  While his skills were not to be doubted it was an ordeal for me and probably for him.  May I suggest that for persons such as myself, a number could be given which we could call as, in fact, our lack of hearing is a disability.  Please contact me about this.  Both gentlemen showed enormous patience with me.  It is my understanding that Rogers technicians are based in this country.  This, unfortunately, might have to be the route I will have to take.",3
281190,07-NOV-11,06-NOV-11,Zishan,,en,74.15.32.170,cherieandjake@bell.net,13886414,000000121065976,4,5,,3
281191,07-NOV-11,03-NOV-11,Mohammed,,en,70.55.1.160,j.degroot@sympatico.ca,13855844,000000121014676,5,4,,4
281192,07-NOV-11,06-NOV-11,Hugo,,en,174.92.49.42,danielle.laporte@sympatico.ca,13886704,000000121061688,5,5,Nothing! He was very helpful.,5
281193,07-NOV-11,06-NOV-11,Arjuman,,en,69.158.143.168,ekrammer@sympatico.ca,13887166,000000121062160,1,3,"none of your agents spoke clear english, they were hard to understand.It took an hour to agree to send me a technition to fix a problem I had already called about 2 days prior with no resolution, from an agent who also had poor english.Of the hour on the phone half of it was on hold, over 20 mins for the first agent, just to be put on hold again. terrible service",1
281194,05-NOV-11,04-NOV-11,Nandhini,,en,76.68.103.150,fking3@sympatico.ca,13867462,000000121022677,5,5,She was a tiny bit hard to understand (for this old guy) so I didn't quite get her name.,5
281195,05-NOV-11,04-NOV-11,Julio,,en,76.69.124.65,vflewis@sympatico.ca,13875786,000000121021887,4,4,Re-instated my service immediately and not made me wait 4 hours as the shutdown was not my fault but the error committed by Roy who did not enter my vacation data correctly. Julio was most helpful.,3
281196,05-NOV-11,03-NOV-11,Sayeeduddin,,en,216.183.128.25,brenda_art@sympatico.ca,13851990,000000120993403,4,2,,4
281197,06-NOV-11,05-NOV-11,Mohd,,fr,70.29.149.49,richard.bastien2@sympatico.ca,13883384,000000121056098,1,1,,2
281689,06-NOV-11,05-NOV-11,Rodolfo,,en,184.147.32.122,jonwoolstencroft@bell.net,13880504,000000121052251,1,1,solve my problem - mey email account was blocked for reasons that were not apparent and the customer service said it would tahe 72 hours to solve 0 total unaccpetable 0 I just joined the internet servive from Bell and this happens - very unhappy ,
281690,06-NOV-11,17-OCT-11,Mindy,,en,76.69.125.59,gatha@sympatico.ca,13652888,000000120617141,5,5,,5
281691,06-NOV-11,05-NOV-11,Emer,,en,70.54.82.141,jttowers@sympatico.ca,13880604,000000121052373,3,4,Not put an unwarranted charge on my bill. Bell is famous for trying to ripe off customers.,1
281692,06-NOV-11,05-NOV-11,Naim,,fr,184.144.146.31,blaisjejo@sympatico.ca,13877478,000000121056772,5,5,rien de particulier,5
281693,06-NOV-11,05-NOV-11,P Senthil,,en,74.14.22.124,peggyevans@sympatico.ca,13882882,000000121041545,5,4,,3
281694,06-NOV-11,05-NOV-11,Dilli,,en,74.14.22.124,peggyevans@sympatico.ca,13882884,000000121047874,5,5,I was really pleased with the technician who came to my house - He was able to finally pinpoint the problem on my telephone lines which interfered with my internet service.,4
281695,06-NOV-11,04-NOV-11,Silverious,,en,76.64.126.49,joe47@sympatico.ca,13869452,000000121021789,5,5,not  a thing the service was great,5
281696,06-NOV-11,05-NOV-11,Nabil,,fr,65.93.2.180,robert.v.bareille@sympatico.ca,13883474,000000121045076,5,4,,5
281697,06-NOV-11,24-OCT-11,Nandhini,,en,69.158.27.95,amjad_ali@sympatico.ca,13736088,000000120768352,1,1,"instead of resolving issue ,the issue was made more complicated by deleting pic files without my permission.",1
281698,06-NOV-11,05-NOV-11,Neha,,en,76.64.142.111,tony.santillan@sympatico.ca,13884668,000000121049072,3,3,,3
281699,06-NOV-11,04-NOV-11,Ashok,,en,76.70.78.137,sonington@sympatico.ca,13874794,000000121028252,4,4,"While the service technician who visited on the 5th (not the 4th) was very good, I have to say that my three phone calls on October 28th were unbelievably frustrating, and on the last of those three calls I was promised a tech appointment on Friday the 4th, only to wait for hours, call you AGAIN, and be told that no such appointment was booked.  The appointment you are referring to above never happened - I had a technician visit on the 5th, only because of my frustrated phone call the day before.  
The first of my three calls on the 28th was originally intended to cancel all services (I wanted to go with Rogers).  I wish I had done so.  My dissatisfaction is entirely with the three people I spoke with on the 28th, and especially the last, who after 40 minutes on the line promised me an appointment which never happened.  He also promised me a lower rate than Rogers, but when I said that the tech appointment on the 4th was essential, he then quoted me a higher price, claiming something about the timing of my order.  Given that I had decided to stay with Bell after so many years (and years of being overcharged for my internet use, according to the first two calls I made on that day), this back and forth about price when my whole account was in the balance left a very poor taste.
My dissatisfaction is not at all to do with the man who came on Saturday to do the hook up - he was very good.  
When I called toward the end of the day on the 4th (after having waited for most of it for the tech appointment who never showed), it was also frustrating to speak with someone in the service department who was able to say that there was apparently no appointment booked, but who was unable to look at the order I had placed on the 28th.  When I was trying to tell her that I had indeed ordered internet  service and could she confirm that, it was annoying to hear her say ""I'm not billing."" 
",2
281700,06-NOV-11,04-NOV-11,Amine,,fr,65.93.154.207,jlara@sympatico.ca,13869358,000000121022483,5,5,,5
281701,06-NOV-11,04-NOV-11,Mustapha,,fr,65.93.154.207,jlara@sympatico.ca,13869360,000000121021706,5,5,,5
281702,06-NOV-11,05-NOV-11,Ali,,en,76.69.37.80,rskwong@sympatico.ca,13883608,000000121047410,5,5,,5
281703,06-NOV-11,05-NOV-11,Nathan,,en,76.69.37.80,rskwong@sympatico.ca,13883610,000000121047094,5,5,,5
281704,06-NOV-11,04-NOV-11,Joseph,,en,69.158.98.110,marian.da_costa050@sympatico.ca,13871358,000000121039250,4,4,"Explained to me what he was doing.  He wanted to remote into my computer and asked me to agree to the software agreement, etc.  It would have been helpful if he explained what he wanted to do, so that I would know what I was agreeing to.",4
281705,06-NOV-11,04-NOV-11,Maria,,en,70.27.105.138,effie.hotousiotis@sympatico.ca,13867076,000000121036010,5,5,,5
281706,06-NOV-11,02-NOV-11,Ruth,,en,69.159.12.69,lisaray@sympatico.ca,13844142,000000120983426,4,4,nothing,5
281707,06-NOV-11,02-NOV-11,Sajid,,en,69.159.12.69,lisaray@sympatico.ca,13844144,000000120972920,5,5,nothing,5
281708,06-NOV-11,25-OCT-11,Erika,,en,70.54.107.62,d___hughson@sympatico.ca,13749892,000000120787172,5,3,I wanted to upgrade my internet service but higher speed is not available in our area. ,5
281709,06-NOV-11,05-NOV-11,Sunhith,,en,184.145.49.169,harvey.armstrong@sympatico.ca,13879710,000000121044992,3,3,"First I talked to Andrea who said that bell was not working and she would phone in an hour, but did not.  The next person in Hydrabad, managed to get my internet going for about five minutes and allowed me to access my mail.  The next guy I reached in Hydrabad was incompetent.  He kept on trying to convince my problem was hardware, but since I have owned computers run by CPM before DOS was invented, I knew he was giving me the run around. I told him it was not the modem, as another computer worked on it fine, it was not the hard wire because I could not get on the internet with my smartphone Iphone 4.  He told me it was a chip and to take it to a service depot and have my computer fixed. I told him he was incompetent, so he fetched a supervisor who knew something of what he was doing.  I connected easily.  But now my awire modem is acting up and only works intermittantly.
I am debating whether to contact Bell again, but I know it will take a lot of time to find anyone who can helpme. ",2
281710,06-NOV-11,03-NOV-11,Sarah,,fr,174.92.225.215,lujo.zauhar@sympatico.ca,13858012,000000121005873,4,4,Ça prit prèsque une heure pour resoudre mon problème. Il me semble que c'est un peu long. ,5
281711,06-NOV-11,31-OCT-11,Nas,,en,64.231.167.174,peterdonaldson@sympatico.ca,13827072,000000120930186,5,4,"Well after 3 tries ,your representative tech,deduced the problem to my computor.The other computor worked fine and the new one only 1 year old had a small intermittent problem with the wireless device.Glad he discovered this.Computor problem solved in one day and connects to wireless modem without issue.thanks. In the future is the tech takes control of the computor should immediately inform the client that his comuptor is in error. Three tries to determine issue and resolve.",5
281712,06-NOV-11,05-NOV-11,William,,en,74.14.14.176,ryan.nicholas@sympatico.ca,13883658,000000121044489,5,5,Nothing,5
281713,04-NOV-11,03-NOV-11,Eddy,,en,174.89.102.181,k.oschipok@sympatico.ca,13856898,000000121016342,5,5,Everything was great...,5
282143,06-NOV-11,05-NOV-11,Elyes,,fr,70.29.244.77,francoise.laforme@sympatico.ca,13879214,000000121054620,4,4,"l'agent a été très rapide à détecter le problème, alors tout est ok.",5
282144,06-NOV-11,30-OCT-11,Niyaz,,en,70.27.60.65,anita.jogia@sympatico.ca,13813334,000000120906225,5,5,,4
282145,06-NOV-11,05-NOV-11,Anne-Marie,,fr,67.68.218.109,mapepin1@sympatico.ca,13881655,000000121050057,5,5,"le jour du 5nov j,envoie le message ANNE-marie qui ma guider  pour ma configuration absolument tres conpétente ,mais j,ai fait appel pendant une semaine que les appels chez bell ont jamais trouvé le probleme sur 4d,envoyé mon ordi chez un tecnicien alors je suis allé le porté cela ma couté 75.oo pour faire dire toute etait normal anne-marie me dit c,est votre modem qui ne foncionne pas elle ma fait parvenir un autre le lendemain avec son aide en ligne toute fonctionne merci anne-marie",5
282146,06-NOV-11,04-NOV-11,Stephen,,en,70.24.26.22,bigblock80@sympatico.ca,13864886,000000121025495,5,5,"nothimg, good job",5
282147,06-NOV-11,05-NOV-11,Grace,,en,174.95.87.184,neil.randall@sympatico.ca,13882498,000000121045666,4,4,Very difficult to understand the rep as her language is not clear. Expect she was from an offshore call centre.,4
282148,06-NOV-11,27-OCT-11,Wayne,,en,70.26.82.6,marciafinzi@sympatico.ca,13784986,000000120862300,5,5,Nothing more was needed.,5
282149,07-NOV-11,06-NOV-11,Wissem,,en,65.92.27.208,hylcan@sympatico.ca,13887918,000000121067451,5,4,"My problem was due to a change that Bell had made with respect to other users sending out email on my server, in this case my husband using his office email. Apparently that isn't allowed anymore, which would have been a good thing for Bell to tell customers............it doesn't mean I am leaving Bell, but I may not recommend your service as often.......it was very inconvenient not knowing why we couldn't send out mail, and if we'd been on the road, would have been more so.",
282150,07-NOV-11,06-NOV-11,Edwin,,en,174.92.72.177,cathy.clement@sympatico.ca,13886318,000000121061992,4,4,,1
282151,07-NOV-11,06-NOV-11,Shawn,,en,184.151.63.246,fretchenkat@bell.net,13887418,000000121066560,5,,"The customer rep did a great job of trying to resolve the issue, but was unable to as the department he needed to get info from was closed. I appreciate his effort and that he has escalated the situation, which other reps did not do when they had the opportunity to fix the problem.",2
282152,07-NOV-11,05-NOV-11,Saliou,,fr,64.228.84.163,anniemike@sympatico.ca,13877022,000000121048385,4,5,le temps d'attente est un peu long parfois,5
282153,07-NOV-11,06-NOV-11,Veerapuram,,en,204.101.237.139,g.demirdjian@sympatico.ca,13887444,000000121067856,3,3,,4
282154,07-NOV-11,06-NOV-11,Mario,,fr,67.70.50.233,aybel@sympatico.ca,13885798,000000121062755,5,5,,3
282155,07-NOV-11,06-NOV-11,Houcem,,fr,70.52.66.183,jean.lavallee267@sympatico.ca,13888186,000000121060491,5,5,,5
282156,07-NOV-11,06-NOV-11,Ronald,,en,70.49.171.195,mobilenumbers@bell.net,13889696,000000121066117,5,5,,4
282157,07-NOV-11,06-NOV-11,Porushotham,,en,70.31.122.203,hbradley8@sympatico.ca,13887808,000000121062244,5,4,,4
282158,07-NOV-11,06-NOV-11,John,,en,69.158.70.243,bbode@bell.net,13885874,000000121059942,5,5,,5
282159,08-NOV-11,07-NOV-11,Karishma,,en,70.49.168.108,pumpernickel@sympatico.ca,13901520,000000121074440,2,1,"This representative kept me on hold for too long and did not appear to know how to help me.  I asked the second representative who got on the phone to call me back as I had to pick up my son from school, but she never did.  I had to telephone back.  Not very pleased with this.",
282160,08-NOV-11,07-NOV-11,Cindy,,en,206.53.147.245,rebecca.webster@sympatico.ca,13901818,000000121094970,1,1,"My internet service has not worked for almost 24 hours. You sent me this survey after I called the second time. While the representative was courteous, she advised I would not have service until the morning. I spent over an hour trying on resolve the internet problems with two reps and still it is not fixed. ",1
282161,08-NOV-11,07-NOV-11,Alexandre-Hugo,,en,70.52.187.219,mcleanp@sympatico.ca,13899916,000000121079811,5,3,Nothing.  ,4
282162,08-NOV-11,07-NOV-11,Aika,,en,174.91.130.214,rakowski@sympatico.ca,13901670,000000121094761,4,4,nothing,4
282163,08-NOV-11,07-NOV-11,Jason,,en,76.69.206.68,jd.smith@sympatico.ca,13897360,000000121095965,4,4,,3
282164,08-NOV-11,07-NOV-11,Carlos,,en,74.12.40.21,wendy.penhale@sympatico.ca,13904283,000000121094389,4,4,,5
282165,08-NOV-11,07-NOV-11,Benjamin,,en,70.29.29.184,mterner10@bell.net,13900508,000000121072901,5,5,,4
282166,08-NOV-11,07-NOV-11,Porushotham,,en,174.88.217.184,donlo@bell.net,13895142,000000121095651,4,4,Having the correct up to date installation directions on your website for MS 2010 outlook would have avoided the call completely. ,4
282167,08-NOV-11,04-NOV-11,Daniella,,en,69.156.178.247,marymit@bell.net,13871556,000000121037768,3,4,,4
282168,08-NOV-11,07-NOV-11,Robert,,en,207.164.79.123,cmacodrum@sympatico.ca,13894294,000000121077435,1,3,Cancelled the internet service as promised!!,1
282169,08-NOV-11,07-NOV-11,Med nejib,,fr,174.88.246.177,m.rafferty@sympatico.ca,13899326,000000121082033,5,4,,4
282170,08-NOV-11,07-NOV-11,Maurice,,fr,70.55.166.166,pbe@sympatico.ca,13901122,000000121075841,4,3,probleme avec installation interne non réolue,5
282171,08-NOV-11,07-NOV-11,Nix,,en,76.69.151.133,wtrojan@sympatico.ca,13904410,000000121069681,4,4,,4
282172,08-NOV-11,07-NOV-11,Geetha,,en,70.55.37.116,ejspes@sympatico.ca,13895434,000000121094406,,,That was my neighbor using our phone because he has been having lost of problems lately,
282173,08-NOV-11,07-NOV-11,Eliena,,en,70.48.58.197,sauderr@sympatico.ca,13902594,000000121085297,3,2,"I don't know much about computers and Eliena was very patient with me. However, my computer was really slow & each step was taking a very long time. During the call the line went dead and I got a busy signal. I actually wondered if she didn't hang up on me because she seemed to be frustrated. I just let it go and about 8min later she called back to say she was sorry we got cut off and that she had another call come in and couldn't call me right back. I then said that maybe it was better if I waited until my husband got home as he knew more about computers. When he got home he rebooted our computer and it started up working just fine. I wonder why she hadn't suggested I try that. ",4
282174,08-NOV-11,07-NOV-11,Wajih,,fr,70.49.61.89,gilbert.duguay@sympatico.ca,13896264,000000121096317,4,4,l'attente avant d'avoir Wajih semblait interminable,5
282175,08-NOV-11,07-NOV-11,Hector,,en,76.69.206.140,drywen@bell.net,13895246,000000121074993,4,4,,5
282176,08-NOV-11,07-NOV-11,Tayssir,,fr,174.92.235.26,phoule369@sympatico.ca,13901326,000000121073991,5,5,"Reponse instantanee, aucune attente",5
282177,08-NOV-11,07-NOV-11,Sandra,,en,184.147.135.200,cjvanderven@sympatico.ca,13894204,000000121096734,5,5,The new set up where your person goes from remote into your computer is working very well. It speeds up the process and gives a much higher chance of resolution to the problem.,4
282178,04-NOV-11,03-NOV-11,Mike,,en,70.48.54.137,mcrae50@sympatico.ca,13858642,000000121005308,2,2,,3
280694,08-NOV-11,07-NOV-11,Daniel,,en,74.198.164.159,mariodesousa@sympatico.ca,13899638,000000121094812,5,2,"Although the issue could not be resolved, this was the best tech I've  gotten",5
280695,08-NOV-11,08-NOV-11,Methil,,en,207.219.69.153,jim2007@sympatico.ca,13897616,000000121097524,4,4,None,4
280696,08-NOV-11,07-NOV-11,Walid,,fr,70.30.171.107,ioan.radu@sympatico.ca,13896984,000000121095014,5,5,Tout était rapide et efficace.,5
280697,08-NOV-11,07-NOV-11,Sinu,,en,76.68.52.20,emilerose@sympatico.ca,13895484,000000121094919,5,4,,4
280698,08-NOV-11,04-NOV-11,Nedra,,en,174.89.131.118,j.ams@sympatico.ca,13868682,000000121029486,1,1,"Everything!

I was contacted on Aug 24th, 2011 by BELL Internet with an offer for my next 12 months contract which would be starting Sept. 22nd.  I spent a long time on the phone asking detailed questions and making notes.  I agreed to the new offer (contract) and obtained confirmation # 119396812 from the employee.

My September 26th bill did not reflect the new contract.  I watch for adjustments on the next bill.  I received my October 26th bill on November 3rd, 2011. Not only did it not reflect the new contract, it was $11 more expensive than my previous contract.

I called BELL Internet on November 4th, 2011, and spoke to Employee XZ691.  After explaining the issue, she put me on hold.  She came back and simply said she had an offer for me, completely ignoring the issue of the contract I had agreed to on August 24th..  I interrupted her and asked about the contract I had agreed to.  
She put me on hold again to verify confirmation # 119396812.  She came back and said the offer could be applied in about 3 days.
I told her I wanted the contract to be retro-active to September 22nd and to have all costs since reviewed and adjusted.  Employee XZ691 had to put me on hold again.  When she came back she said she would need to have me transferred to another employee and that I would have to hold again.  At this point I had been on the phone nearly half an hour and had to leave for an appointment.  I told Employee XZ691 to have the matter looked into and have someone call me back with the results.  I have not heard back.

I request that this matter be looked into by an employee who has the ability and authorization to fix this problem.  I request to have the contract I agreed to on August 24th applied to my account retroactively to September 22nd.  I also request a detailed breakdown of the cost adjustments that this will represent on my next bill in writing.

If BELL Internet is not able to resolve this issue to my satisfaction, along with compensation for my trouble and wasted precious time by November 11th, consider this my notice that I will leave Bell Internet for inability to apply an agreed to contract to my account as per confirmation # 119396812 in a timely manner.
",1
280699,08-NOV-11,07-NOV-11,Gregory,,en,174.89.127.69,gmgrice@bell.net,13896366,000000121096873,4,5,Techician didn't seem to know what to do at the beginning...might have been new.  Had someone help and then it was fine.,4
280700,08-NOV-11,07-NOV-11,Amany,,fr,69.156.84.207,suzanne277@sympatico.ca,13903350,000000121070375,2,1,M'expliquer qu'on m'avait changé de Performance à Fibe 7 depuis le 2 novembre et que cela n'affecterait pas ma facture.,2
280701,08-NOV-11,07-NOV-11,Malek,,fr,69.156.84.207,suzanne277@sympatico.ca,13903352,000000121068880,4,4,,2
280702,08-NOV-11,07-NOV-11,Gregory,,en,70.49.182.146,gwbyron@sympatico.ca,13896544,000000121097171,4,4,"Technicians were helpful, but I waited  45 minutes to speak with the first one (of three calls). It would have helped to have your introductory recording indicate there was a widespread problem. My internet was out of service for 10-12 hours - a major inconvenience.",3
280703,08-NOV-11,07-NOV-11,Alfredo,,en,70.51.89.22,gland@bell.net,13896334,000000121084250,5,5,should of mention this problem in 2009 we could have fix it then. ,4
280704,08-NOV-11,07-NOV-11,Andrea,,en,74.14.158.127,judan2@sympatico.ca,13898066,000000121079429,4,4,,3
280705,08-NOV-11,07-NOV-11,Hedi Sadek,,en,67.68.19.178,ronlaj@sympatico.ca,13902228,000000121078550,5,5,he was very good ,5
280706,08-NOV-11,07-NOV-11,Priya,,en,70.53.5.10,dave.goleski@sympatico.ca,13894700,000000121068408,4,3,,4
280707,08-NOV-11,04-NOV-11,Osman,,en,70.27.6.232,bpinnell@bell.net,13865114,000000121017231,2,2,"I""m not sure...we had internet but the bell mail was down, and there was no explanation,nor indication when it might come back. and as ap.s., this email was marked as suspicious by bells mail filter.",3
280708,08-NOV-11,07-NOV-11,Ganesh,,en,70.49.168.55,y.rubtsov@sympatico.ca,13904442,000000121075311,5,5,,5
280709,08-NOV-11,07-NOV-11,Souhail,,en,64.229.129.195,mgarneau@sympatico.ca,13900016,000000121096627,3,4,The rep should have checked with me what kind of computer I have so the time spent to help me would have been less than what actually took.,4
280710,08-NOV-11,07-NOV-11,Hency,,en,65.93.101.140,prendermobiletax@sympatico.ca,13901476,000000121069306,4,4,NOTHING,4
280711,08-NOV-11,07-NOV-11,Soumaya,,fr,70.49.75.185,jcelissalde@sympatico.ca,13897336,000000121070497,1,1,"Cette représentante etait trés aimable mais aprés 45 minutes et plusieurs mises en attente sur la ligne, elle n'a pas été capable de résoudre mon probléme. Comme un autre représentant a par la suite resout le probléme en 5 minutes, je dirai que cette personne est incompétente et m'a fait perdre 45 minutes de mon temps.",2
280712,08-NOV-11,07-NOV-11,Darwin,,en,70.49.223.185,fmascitelli@bell.net,13895790,000000121080731,5,5,,5
281198,06-NOV-11,05-NOV-11,Chenrup,,en,174.95.132.25,bezsez@sympatico.ca,13877388,000000121056234,5,5,Impressed with the explanation of the process and not just the process.,5
281199,06-NOV-11,05-NOV-11,Ruth,,en,184.148.179.220,may-electric@sympatico.ca,13881954,000000121054006,5,4,Explain why my bell screen could not be changed back to english,3
281200,06-NOV-11,05-NOV-11,Teri,,en,184.146.65.47,tinytot1@sympatico.ca,13884614,000000121043498,5,5,nothing,5
281201,06-NOV-11,25-OCT-11,Anis,,en,67.70.26.21,line.annick@sympatico.ca,13755316,000000120804338,5,4,"It was perfect , when I called the situation was taken in charge and fix merci",5
281202,06-NOV-11,05-NOV-11,Nizar,,fr,174.93.242.56,fender13@bell.net,13879076,000000121050649,5,5,"rien de plus cest excelent le service
et eplication pour trouver mon probleme
de la part vde m  NIZA",5
281203,06-NOV-11,05-NOV-11,Umesh,,en,184.144.84.117,sdominelli@sympatico.ca,13883866,000000121043688,1,1,have someone on the other side that speakes english,
281204,06-NOV-11,04-NOV-11,Moncef,,fr,70.55.114.97,daniel.gilbert3@sympatico.ca,13866202,000000121031234,5,4,Le service était excellent avec m. Moncef.  J'espère juste vraiment recevoir mon kit de retour de modem dans les délais prescrits.  C'est mon 2eme appel pour ce sujet. Merci.,4
281205,06-NOV-11,05-NOV-11,Ivan,,en,65.92.200.182,wendyturnerw@sympatico.ca,13884986,000000121047871,5,5,,4
281206,06-NOV-11,30-OCT-11,Sulochana,,en,64.231.187.244,darla.s@sympatico.ca,13814300,000000120907788,4,4,,5
281207,06-NOV-11,05-NOV-11,Arun,,en,76.65.27.39,b.woodside@sympatico.ca,13877182,000000121051121,2,1,We have had trouble with our line for a year or two now. You have sent multiple technicians to our home to try to resolve this situation without any success. You continue to acknowledge that the problem is with your equipment but cannot fix it. Please explain to me why i should not switch providers.,2
281208,07-NOV-11,06-NOV-11,Jean,,en,184.151.63.246,fretchenkat@bell.net,13887420,000000121064524,1,1,"Not lie to the customer. My service call was cancelled, and my time wasted because no one could bother to tell me that bell was not going to do the service install that I booked a month in advance. You need to train your staff to ensure accurate information is conveyed to the customer, especially when the service is cancelled by the technician. The call center person had access to that information and chose to lie to me, forcing me to wait until the following day to get answers on why my service was not Installed  since the service center was closed at the time I was told I would receive service from a technician.  My time is valuable to me, and the cost and inconsideration of bell's staff is unacceptable. I expect that today I will be told that I have yet to wait another week to have my install completed,  I am considering canceling all my services with Bell as this is the second time in 6 months that Bell has been unable to complete my service request, and has required me to set up alternate appoint,eat times to have the install completed as Bell could not fill their obligation the first time.  Bell expects their customers to pay their bills, but does not compensate me for the time that I have lost because of their terrible service. This matter is still unresolved.",2
281209,07-NOV-11,06-NOV-11,Vijayashanti,,en,174.91.116.211,anointedcreature@bell.net,13885714,000000121063839,4,4,,5
281210,07-NOV-11,06-NOV-11,Malek,,fr,70.49.66.206,denis.girouard@bell.net,13886852,000000121057830,5,5,Rien,5
281211,07-NOV-11,06-NOV-11,Rolando,,en,70.31.74.236,gmullen@bell.net,13887632,000000121057455,3,,"get people who know what they are doing
rolando was fine he fixed someone elsees
screwup
",2
281212,07-NOV-11,06-NOV-11,Sarra,,fr,76.71.197.152,josee_alain22@sympatico.ca,13888408,000000121057384,4,4,très bon service avec envoie de technicien le dimanche matin,5
281213,07-NOV-11,05-NOV-11,Timmy,,en,66.209.63.118,jenniferlarnold@bell.net,13880252,000000121048407,4,4,"Not have such long hold times.  I was on the phone 55 minutes to deal with land line, internet and TV.  Hold times are way too long.  CSR's are very personable though once you finally get them.",4
281214,07-NOV-11,06-NOV-11,Chekib,,fr,76.67.166.223,claire.jf@sympatico.ca,13886494,000000121063702,,4,"Merciement à Rémy,   Ref 6049563. CE N EST PAS CHEkib

 C'est lui Rémi, qui :Finalement après mon 4 eme appel d'hier le 6 nov m'a enfin donné les prix et service souhaité",3
281215,07-NOV-11,06-NOV-11,Abdallah,,en,74.59.107.229,jchughes@sympatico.ca,13888150,000000121060197,1,1,"I have a small business that depends on the internet the modem  no longer works and the only way I can get a new modem is to wait 3 to 5 days for anew one to be delivered, this means that my business is shut down for this period. No solution offered by bell",1
281216,07-NOV-11,06-NOV-11,Jacqueline,,en,174.91.0.77,markusklinger@sympatico.ca,13889308,000000121067292,1,1,"better technical support.
Better service.

I am not happy with BELL anymore
and I am seriously considering going
to your competition ROGERS soon if I do not get better and cheaper and faster service!

BELL is NOT what it use to be a long time ago. Down hill!",1
281217,07-NOV-11,06-NOV-11,Eduardo,,en,174.91.0.77,markusklinger@sympatico.ca,13889310,000000121067797,1,1,"better technical support.
Better service.

I am not happy with BELL anymore
and I am seriously considering going
to your competition ROGERS soon if I do not get better and cheaper and faster service!

BELL is NOT what it use to be a long time ago. Down hill!",1
281218,07-NOV-11,06-NOV-11,Dhia,,fr,76.65.122.76,pierre.rpa@sympatico.ca,13890212,000000121063498,2,2,"Le problème est revenu le lendemain matin ???Donc pas résolu. La personne était très hésitante, ne semblait avoir aucune expérience",3
281219,07-NOV-11,06-NOV-11,Mehdi,,fr,67.71.24.249,rachel.galipeau@sympatico.ca,13890358,000000121061443,4,4,Rien d'autre. Merci,5
281220,07-NOV-11,04-NOV-11,Shashank,,en,184.144.136.77,ytsuda@sympatico.ca,13876214,000000121029332,5,5,,5
281221,07-NOV-11,16-OCT-11,Leni,,en,70.48.254.25,bnwelsh@sympatico.ca,13640394,000000120585102,4,4,immediate assistance - unfortunately your systems were down when I called but I did receive a call back a few hours later and my issue was resolved then,4
281222,07-NOV-11,05-NOV-11,Sudhakar,,en,70.26.46.232,joannesalvatore@sympatico.ca,13880422,000000121055875,5,5,,5
281223,04-NOV-11,01-NOV-11,Kevin,,en,96.52.152.95,hashi_family@sympatico.ca,13832278,000000120944178,4,5,"Although Kevin was very helpful, and helped resolve the issues I had very well, I had to however, be transferred to three different representatives before I recieved the help I required. 
It seems, from previous experience also, that if you want to have anything done properly you have to be sent to the Loyality Department. 
",3
281224,04-NOV-11,03-NOV-11,Travis,,fr,70.50.164.145,maurice.brassard@sympatico.ca,13858556,000000121009528,5,4,J'ai été très satisfait des réponses obtenues et votre employé n'aurait pu faire autrement. Il était très réceptif.,5
280243,01-NOV-11,31-OCT-11,Balaji,,en,184.147.116.230,bwhepburn@sympatico.ca,13821130,000000120928827,5,5,,4
280244,01-NOV-11,31-OCT-11,Julio,,en,70.49.247.100,jmacewan@sympatico.ca,13824210,000000120924348,4,4,"Not sure, nothing",4
280245,01-NOV-11,31-OCT-11,Leslee,,en,184.148.101.224,s.cirone@sympatico.ca,13827920,000000120928374,5,4,,5
280246,01-NOV-11,31-OCT-11,Salvador,,en,184.144.132.146,roger.carriere3@sympatico.ca,13827702,000000120921040,5,5,It was excellent ,5
280247,01-NOV-11,31-OCT-11,Salim,,fr,70.55.114.107,coubro@sympatico.ca,13821678,000000120918577,4,4,,5
280248,01-NOV-11,30-OCT-11,Etienne,,fr,184.144.190.128,cld_val@sympatico.ca,13814140,000000120905376,1,1,la reponse que jai eu ces que je netais pas le seule a avoir ce problemeet quil travail sur ce probleme,
280249,01-NOV-11,31-OCT-11,Emmanuelle,,fr,70.52.103.51,franc-mad@bell.net,13822828,000000120921206,5,4,Tout a été fait,4
280250,01-NOV-11,27-SEP-11,Denis,,en,74.15.114.189,mariam2003@bell.net,13419534,000000120176742,5,5,,5
280251,01-NOV-11,31-OCT-11,Jason,,en,74.12.61.218,russell.chant@sympatico.ca,13827880,000000120926566,5,5,"When being passed to different representatives, I always have to re-verify my identity and give certain information (user info) again. I should only have to be authenticated ONCE.",5
280252,01-NOV-11,31-OCT-11,Venkatesh,,en,184.146.152.98,paul_laura@sympatico.ca,13826986,000000120927693,3,4,"when you told me to pay for a modem that I already had i was lived and never going to deal with bell again and advertise my experience,,why do you give new customers all the great deals when I have given bell thousands of dollers and get a hard time ,i could go on about your tv options also but i'm starting to get pissed off and going to deal with this another day ",2
280253,01-NOV-11,31-OCT-11,Manoranjith,,en,65.92.14.83,gisellewhyte@sympatico.ca,13823208,000000120928243,5,5,Nothing. The problem was quickly corrected.,5
280254,01-NOV-11,31-OCT-11,Seifallah,,fr,69.157.150.213,seguin_andre@sympatico.ca,13828172,000000120925522,4,4,,4
280255,01-NOV-11,30-OCT-11,Karla,,en,184.148.148.132,pamela_reid@bell.net,13817760,000000120904928,1,1,"Talked to a local CSR in this Country at least, been able to replace my modem at a store, not been told that my husband should be able to fix the problem.",1
280256,02-NOV-11,01-NOV-11,Emmanuelle,,fr,174.89.76.129,lmong@sympatico.ca,13833568,000000120941431,4,4,"c'était la quatrième fois que je contactais Bell pour mes problèmes de messagerie.Mais finalement, tout semble être rentré dans l'ordre.Emmanuelle a rapidement réglé le problème restant.Aimable et efficace.",3
280257,02-NOV-11,29-OCT-11,Nizar,,fr,69.156.63.244,ginetteall@sympatico.ca,13806912,000000120902184,5,4,C correct,5
280258,02-NOV-11,29-OCT-11,Afef,,fr,69.156.63.244,ginetteall@sympatico.ca,13806914,000000120891017,5,5,rien,5
280259,02-NOV-11,01-NOV-11,Padala,,en,184.145.60.139,samsue@sympatico.ca,13835402,000000120948958,4,4,Reps in India speak much too fast,4
280260,02-NOV-11,01-NOV-11,Ghislain,,fr,70.54.165.233,joeyscavone@bell.net,13832896,000000120944196,1,1,À chaque mois je dois vous contacter parce qu'il y a une erreur sur ma facture. Vos employés devraient être aux faits que votre système de facturation n'est pas infaillible... et appliquer les crédits qui disparaissent par magie des comptes de vos clients!,1
280261,02-NOV-11,01-NOV-11,Neha,,en,70.24.10.233,eelliot@sympatico.ca,13831596,000000120942936,5,5,Nothing - it was actually a lean Cuisine entry that had a virus,5
280262,02-NOV-11,01-NOV-11,Larissa,,en,70.50.91.98,ustewart99@sympatico.ca,13836150,000000120953306,4,4,"Information should be more readily available at the Agent's fingertips, and
much of the time, I was requested to 'hold
on'. This could be somewhat frustrating, as it took me quite a while to speak to an  agent.",5
280263,03-NOV-11,18-OCT-11,Prem,,en,184.160.130.177,lobia@sympatico.ca,13672106,000000120624829,5,5,Nothing,5
280264,03-NOV-11,02-NOV-11,Jeremy,,en,65.92.93.16,mcrae5@sympatico.ca,13845170,000000120976598,5,5,,5
280265,03-NOV-11,31-OCT-11,Venkatesh,,en,74.15.34.51,mardonsmith@bell.net,13825724,000000120917263,5,5,nothing,5
280266,03-NOV-11,02-NOV-11,Sam,,en,76.67.94.112,rakeshmathur@bell.net,13846972,000000120975491,5,5,"Sound quality could have been lot better. 
I had problem hearing the rep due to poor connection.",5
280267,03-NOV-11,02-NOV-11,Divya,,en,70.30.108.4,pesmall@sympatico.ca,13846496,000000120968008,1,1,"Customer service sucks, reps are very good putting customers on hold",1
280268,03-NOV-11,31-OCT-11,Freddy,,fr,174.89.109.226,ppdemers@sympatico.ca,13827238,000000120915978,5,5,,5
280269,03-NOV-11,02-NOV-11,Edwin,,en,70.26.108.251,kirk.vermette@sympatico.ca,13843592,000000120978143,5,5,Nothing - your techie was efficient and very knowledgeable.,5
280270,03-NOV-11,02-NOV-11,Perumalla,,en,174.88.254.78,realbert@bell.net,13847128,000000120980679,5,5,,5
280271,03-NOV-11,02-NOV-11,Afef,,fr,68.67.33.154,jeanpierremarie@sympatico.ca,13842536,000000120969739,5,4,J'attends encore pour me prouver que j'ai eu la bonne idée de conserver les services de Bell pour quelque temps encore s'il reste tel qu'il est en ce moment. Beaucoup d'amélioration depuis deux semaines...À suivre. Merci,3
280272,03-NOV-11,02-NOV-11,Deo,,en,70.54.83.9,anydingman@sympatico.ca,13837594,000000120971122,4,4,more direct route to a agent on your automated system,4
280273,03-NOV-11,31-OCT-11,Laddavanh,,en,174.91.61.111,Crownk9services@bell.net,13819808,000000120925461,1,1,"I found the rep very rude, I was calling about a mistake made on the part of your employees and the rep refused to fix the issue until I told her that I would be canceling my service if it was not fixed right away.",1
280274,03-NOV-11,02-NOV-11,Zied,,fr,184.146.231.59,elianne.meier@sympatico.ca,13840424,000000120983685,1,1,"M'assurer que mon courriel et mon compte sont sécuritaires et que plus personne ne pourra utiliser mon courriel afin d'envoyer des pourriels à partir de mon compte sympatico.
Le représentant me riait dans la face et n'a pas pris ma demande au sérieux. J'ai dû répéter 4 fois ma demande et il ne me croyait pas jusqu'à ce qu'il voir le courriel indésiranble envoyé de mon compte (mais PAS par moi!!). Le représentant me mettait en attente de riait et parlait avec ses compagnons de travail ! PAS RESPECTUEUX. J'avais les larmes aux yeux en raccrochant tellement le représentant ne me prenait pas au sérieux et se moquait... ",1
280275,03-NOV-11,02-NOV-11,Rey,,en,69.156.88.124,therobbins@bell.net,13849174,000000120978994,3,4,The agent was good but it did take quite a while to complete everything once we decided what to do.,4
280276,03-NOV-11,30-OCT-11,Bismiya,,en,76.64.199.121,wbradley1@bell.net,13819488,000000120913303,5,5,,5
280277,01-NOV-11,23-OCT-11,Lukasz,,en,184.148.186.151,ali.zaynali045@sympatico.ca,13728636,000000120749214,2,2,nothing change .it still same.my internet comes and goes again,3
278818,03-NOV-11,02-NOV-11,Tayssir,,en,69.72.247.218,mark.pernitsch@sympatico.ca,13844872,000000120982052,1,1,,2
278819,03-NOV-11,02-NOV-11,David,,en,64.231.83.32,norma9447@sympatico.ca,13846116,000000120987289,4,1,While the young man at your store in Westmount Mall was very helpful and pleasant the help from the other end of the line was useless. I went in to get a wireless modem only to find out that you want me to pay a $20.00 shipping charge on top of a $50.00 flat fee for the modem or a monthly rental charge.  Are you insane.  The young man tried to get me a better internet rate but your main office was having none of it.  A man off the street can currently get internet for 50% off but a Bell customer of almost fifty years cannot get a break.  I will be contacting Rogers to see what they can offer - I am sure it will be better than Bell.  Your service has gone from excellent to the bottom of the barrel. ,1
278820,03-NOV-11,02-NOV-11,Danny,,en,131.104.166.80,keithbetteridge@sympatico.ca,13843464,000000120979543,5,5,,4
278821,03-NOV-11,02-NOV-11,Richard,,en,184.145.74.177,jane.etcher@sympatico.ca,13842352,000000120973743,4,4," I really prefer to talk to a real person when I'm having computer problems. Pressing all those different buttons on the phone drives me crazy. Eventually, I was able to talk with someone who helped me. His diagnosis was accurate and he resolved the problem. Thanks!",5
278822,03-NOV-11,02-NOV-11,Aurea,,en,76.70.49.64,pwiggins@sympatico.ca,13846818,000000120979668,5,4,,5
278823,03-NOV-11,03-OCT-11,Elyes,,fr,184.144.182.200,nor.arch@sympatico.ca,13494184,000000120300585,3,1,"Mon service internet était lent,conjointement avec votre préposé nous avons effectué des tests qui ont révélés que mon modem était la cause.On m'a proposé un nouveau modem-router qui coûtait $49.99 afin que mon service internet soit plus performant:je n'avais pas vraiment le choix puis
qu'on ne pouvait remplacer mon vieux modem.Voici les points qui ne me satisfont pas.Étrangement,après les tests effectues avec votre préposé et avoir accepté de débourser pour le nouveau modem ma vitesse de mon service internet est revenu à la normale.1-La vitesse de mon service internet est revenu au même niveau qu'avec mon ancien modem,alors que mon service devrait être plus rapide.2-On a omis de me dire qu'il y avait des frais de $19.95 plus taxes pour l'expédition de mon modem.3- Je crois que vos préposés sont plus intéressés à vendre des nouveaux services qu'à être honnête avec les clients.J'ai l'impression d'avoir été arnaqué.
Je conserve mon service chez Bell pour le moment car je suis loyal à la compagnie qui m'a procuré un emploi stable et bien rémunéré pendant 33 ans et qui me paie une pension convenable.Mais si on continue à me fourrer et traiter de cette manière,je vais aller chez le compétiteur.  ",2
278824,03-NOV-11,31-OCT-11,Khouloud,,fr,70.51.13.169,mireille.matteau@bell.net,13826276,000000120930802,5,5,"rien de plus, personne de parole",5
278825,03-NOV-11,02-NOV-11,Oscar Ernesto,,en,174.88.25.190,cunko.v@bell.net,13839400,000000120984238,4,3,"your customer agent was very good, the only problem is that the same problem persists, i have to contact bell once again regarding my wireless, which doesn't seem to be working",4
278826,01-NOV-11,31-OCT-11,Med Ali,,fr,70.49.67.152,jovan67@bell.net,13824410,000000120920091,3,,Je suis toujours incertain tant qu'a la possibilité de pirate se servant de votre modem pour me voler du téléchargement internet.,3
278827,01-NOV-11,31-OCT-11,Sarah,,en,70.29.5.56,operagypsy@bell.net,13826846,000000120928063,3,3,"this support technician did not seem knowledgeable in spite of her willingness to help; she used vague terms & could not explain to me what the ongoing problem might be. A more experienced & knowledgeable technician would have perhaps been more helpful",3
278828,01-NOV-11,27-OCT-11,Shakeel,,en,69.159.12.158,ed.mcilveen@sympatico.ca,13780458,000000120849250,1,2,have more experience with apple computer systems,1
278829,01-NOV-11,31-OCT-11,Venkatesh,,en,174.95.208.119,s_p_williams@sympatico.ca,13827944,000000120930446,1,2,"Issue reoccured later the same day.  JUST BECAUSE THE ISSUE MAY APPEAR TO BE RESOLVED A ONE PARTICUULAR INSTANCE DOES NOT MEAN THE ISSUE IS RESOLVED.
Bell reps need to know how to escalate customer issues.  I'm still waiting for call backs from previous issues over 3 weeks later>  ??  ",1
278830,04-NOV-11,03-NOV-11,Divya,,en,67.68.211.54,nipaquin@bell.net,13859408,000000120996754,1,1,,1
278831,04-NOV-11,01-NOV-11,Bhavana,,en,70.29.240.141,gensam@sympatico.ca,13832026,000000120948823,3,,The service call was more about the manipulation of the speed of the internet by Bell to certain areas during the day. Bell slowed down the service in my area when it was critical for me. The call centre helper had nothing to do with the service call.,
278832,04-NOV-11,02-NOV-11,Alejandro,,en,70.51.129.146,Dianep_79@sympatico.ca,13836634,000000120977897,5,5,"The problem was ongoing for approx. 1 1/2 week. When I called your tech. person, he resolved the problem over the phone. Took a good 1/2 hour but no more problems.  Thanks again.  Next time will call the tech. person right away instead of trying to solve it by myself.",5
278833,04-NOV-11,29-OCT-11,Natalia,,fr,76.64.252.186,margaritte.doucette062@sympatico.ca,13809258,000000120889568,5,4,Merci d'engager des gens patients. Nous ne sommes pas tous des experts.Ils nous faut souvent plus de temps pour executer les manoeuvres demandees,5
278834,04-NOV-11,30-OCT-11,Danny,,en,216.209.225.54,beverley.baxter@bell.net,13813618,000000120911326,5,3,knowledge of macbook pro would be very helpful.BUT EACH AGENT WAS PATIENT AND WORKED VERY HARD TO FIX. DID GET MY EMAIL--NEW SMART MAIL- WORKING BUT LATER STOPPED. I wonder if dial up service hinders?,5
278835,04-NOV-11,03-NOV-11,Sam,,fr,76.68.183.79,ateliermontroyal@sympatico.ca,13851362,000000121016323,3,4,"quelquefois ,plus difficile de comprendre les explications avec des personnes qui on des accents en français,sinon tout est bien. Merci",4
278836,04-NOV-11,26-OCT-11,Juan,,en,65.95.130.48,angela560@sympatico.ca,13763158,000000120837348,4,4,nothing,5
278837,04-NOV-11,04-OCT-11,Terence,,en,76.69.26.208,bernice.connell@sympatico.ca,13499920,000000120343743,2,1,"provided an explanation for the absence of my internet service, and worked to restore the service.",2
278838,04-NOV-11,03-NOV-11,Koussay,,fr,184.145.168.167,gmessih@sympatico.ca,13855042,000000120996177,4,4,"Éviter de répéter, à chaque fois qu'on nous passe à un nouvel agent, toute la longue liste d'identification. ",4
278839,04-NOV-11,03-NOV-11,Farhana,,en,70.51.125.41,arkadia@sympatico.ca,13851276,000000121016313,3,3,Be able to direct me to the exact area on the website where I could get the same type of info the tech supplied over the phone,4
278840,04-NOV-11,03-NOV-11,Mary Anne,,en,64.231.168.129,burjaw@sympatico.ca,13852098,000000120995871,1,1,should be aware of promotions and have better services knowledge.  I spoke with her for .5 hr and it turns out she had no idea what we were talking about.,1
279291,04-NOV-11,03-NOV-11,Michelle,,en,64.231.182.143,karen.lacroix@sympatico.ca,13856960,000000121000958,,3,,3
279292,04-NOV-11,03-NOV-11,Christopher,,en,76.64.116.184,dennis_gionet@sympatico.ca,13853360,000000120995297,4,4,,4
279293,04-NOV-11,02-NOV-11,Jason,,en,70.50.58.11,d.tem@sympatico.ca,13839448,000000120989185,3,2,offer the promotion deal to me that is all i'm askin i'm so  disapointed,3
279294,04-NOV-11,03-NOV-11,Pradeep,,en,184.147.227.95,henshouse@sympatico.ca,13855509,000000121010892,1,1,after numerous calls for same problem try something different other than saying we will fix the problem. the line coming into the house is very old.. why not replace it?,1
279295,04-NOV-11,03-NOV-11,Ahmednur,,fr,174.93.216.233,richard.tremblay2688@bell.net,13860692,000000121007626,4,4,Assurer la qualité des configurations lors de l'installation. ,4
279296,04-NOV-11,03-NOV-11,Lobna,,fr,76.69.98.142,stephanedelorme@sympatico.ca,13862066,000000120996427,5,2,Effectuer un suivi avec le client quelques heures après.,3
279297,04-NOV-11,26-OCT-11,Ruth,,en,70.26.241.94,r_mackintosh@sympatico.ca,13773452,000000120827587,5,5,none,5
279298,04-NOV-11,03-NOV-11,Justine,,en,184.146.139.161,fcanis@sympatico.ca,13854302,000000120995913,5,5,"Reduce your telephone charges, I will be switching to Cogeco with the same phone number at less than half the cost, you guys are going to lose all your landline phone business to your competitors unless you drastically reduce your phone rates",1
279299,04-NOV-11,16-OCT-11,Khaoula,,fr,69.159.110.243,jhamou@sympatico.ca,13643084,000000120586131,4,4,,5
279300,04-NOV-11,03-NOV-11,Mindy,,en,74.15.92.157,nighs@bell.net,13859394,000000121004715,3,3,Mindy was much better than the others people because we were able to understand her when she spoke english,1
279301,04-NOV-11,03-NOV-11,Ritwik,,en,74.15.92.157,nighs@bell.net,13859396,000000121000498,4,3,well we got it working and lost it again soon after,1
279302,04-NOV-11,02-NOV-11,Abdelalim,,fr,70.29.245.233,dorais_louise@sympatico.ca,13840094,000000120966987,5,5,Rien tout était parfait !,5
279303,04-NOV-11,03-NOV-11,Patrick,,fr,70.48.96.112,line.locas@sympatico.ca,13857690,000000121006871,5,5,Vous n'auriez rien pu faire de mieux puisque les 2 personnes auxquelles je me suis adressée ont été totalement cordiales et compréhensives à mon égard et ont résolu mon problème!,5
279304,04-NOV-11,03-NOV-11,Mounira,,fr,69.159.138.164,dufourc@sympatico.ca,13853780,000000120996887,1,1,"avoir une meilleure ecoute et comprehension  ce representant manque de competence. Répète sans cesse son opinion sans tenir compte du client . J'ai ressenti qu,il ètait tannné de me parler. Son attitude incite le client à changer de compagnie . conversation très longue inutilement avec ce représentantVers 13 h , un autre représentant m'a parlé et le probleme s'est resolu dans 10 minutes dernier a vu tout de suite l'erreur de M.Mounira . De plus , je n'ai eu aucune confirmation par courriel de Mounira . Ce type ne devrais pas travailler pour votre compagnie ,  ",2
279305,04-NOV-11,03-NOV-11,Kranthi,,en,70.27.78.208,claireanddavid256@sympatico.ca,13852656,000000121014334,5,5,"Fix your phones so we can hear the techs, they sound so far away,and you have to ask them to repeat the question",5
279306,04-NOV-11,02-NOV-11,Leslie,,en,69.158.33.134,william077@sympatico.ca,13849834,000000120979254,5,5,,5
279307,04-NOV-11,03-NOV-11,Mohamed Nidhal,,fr,76.67.85.182,marie.tachoires@sympatico.ca,13858328,000000120996884,5,5,,5
279308,04-NOV-11,03-NOV-11,Naveed,,en,64.231.82.2,jrpeck@sympatico.ca,13856770,000000121006257,5,5,Not really anything at the moment. It was great being able to understand Naveed and not feel nothing had been accomplished by the end of the call. ,4
279309,04-NOV-11,24-OCT-11,Samia,,fr,67.68.213.153,martine.bussiere@sympatico.ca,13742316,000000120760470,5,5,,5
279310,04-NOV-11,03-NOV-11,Aaron,,en,70.27.54.92,rwilliams177@sympatico.ca,13861180,000000120993318,5,5,Experience was excellent.  ,5
279311,04-NOV-11,03-NOV-11,Marouen,,fr,69.159.167.11,brassardp@sympatico.ca,13851976,000000121015629,4,4,,4
279312,04-NOV-11,03-NOV-11,Aymen,,fr,76.65.64.119,loure@sympatico.ca,13857906,000000121000971,5,4,Tout était parfait,4
279313,04-NOV-11,03-NOV-11,Richard,,en,70.31.36.89,lambert_n@sympatico.ca,13857432,000000120992489,5,5,,4
279314,01-NOV-11,31-OCT-11,Zulfiquar,,en,70.55.17.101,peggprince@bell.net,13827048,000000120921328,4,4,"Unfortunately, this was the last in about 20 calls to bell in 48 hours.  I had difficulty with ALL aspects of bringing my business back to bell (Satallite, Telephone and internet).  I think it is finally all resolved and working again - thanks to the final issue with the internet!",2
279315,01-NOV-11,31-OCT-11,Sonia,,fr,70.30.205.140,colette.de@sympatico.ca,13821632,000000120917822,5,5,,5
279316,01-NOV-11,31-OCT-11,Jacqueline,,en,70.27.192.159,terry.king@sympatico.ca,13828882,000000120919227,5,4,,4
279317,01-NOV-11,31-OCT-11,Ghislain,,en,74.14.104.30,miaochyi@sympatico.ca,13826142,000000120917248,5,5,It's been excellent. Thanks the representative I've been talking to. ,5
279318,01-NOV-11,31-OCT-11,Pamela,,en,174.94.25.154,mcraeandrew@bell.net,13826040,000000120916522,5,5,"The problem was a result of some one entering a space betweem the c and R in my last name i.e. Mc Rae thus my user name was setup as Rae not McRae thus I could not login to set up my e-mail.
Pamela when the extera distance to not just setup the e-mail but also cleaned up my system getting rid of some of the MS garbage.
Previously other assitance were unable to resolve the problem. ",5
279319,01-NOV-11,31-OCT-11,Samuel,,fr,76.65.168.194,jean.pratt@sympatico.ca,13823994,000000120929415,4,5,absolument rien le tehnicien etait fort compétent,4
279320,01-NOV-11,30-OCT-11,Jhon,,fr,74.15.20.5,richard219@sympatico.ca,13818248,000000120910047,5,5,"Raccourcir la procédure d'accès au technicien. On devrait être capable de contourner plus rapidement les questions de ""triage""...il y en a beaucoup!!!",5
279321,01-NOV-11,28-OCT-11,Zaccheus,,en,76.69.138.108,cmmor@sympatico.ca,13792930,000000120866101,1,1,instead of wasting over 2 hours on 2 separate phone calls to bell I should have been told from the start that BELL was experiencing connection issues vs trying to problem spolve what I was initially told was a modem issue.,3
279322,01-NOV-11,31-OCT-11,Imen,,fr,76.69.178.98,fournierpierre@sympatico.ca,13822822,000000120916476,3,3,"Votre service ""Courriel Bell"" ne nous facilite pas la tâche. Vous devriez nous donner la possibilité de mettre par ordre tous les intervenants qui nous transmette un courriel, autant dans la boite de réception que dans la boite d'expédition.  Ceci nous faciliterait la tâche lorsque nous voulons faire une recherche.  Présentement, les courriels sont placés par ordre de date d'arrivée et de l'heure. ""Outlook Express"" nous offre cette possibilité......",4
279323,01-NOV-11,31-OCT-11,Tom,,en,70.29.34.39,mghandikota@sympatico.ca,13826134,000000120929492,1,1,"politeness,betterunderstanding claint's need ,better communication skills",2
279769,01-NOV-11,31-OCT-11,Mohammed,,en,76.64.43.97,howse5@sympatico.ca,13823634,000000120931704,2,,"I wasted 45 minutes of my time talking to someone in India who did absolutely nothing for me. He just had me conduct download and upload speeds which have been done 2 or 3 times previously.
I then spent another 45 minutes with ""Ethel"", a senior technical rep.
She had me try a number of things with the modem, and the connections, and did some reprograming of the modem.
This is the third or fourth time I have called to complain about download speed, after it took more than 1 minute to downoad the Bell.ca home page.
If there has been any improvement, it is minimal at best.
I will probably switch to Rogers unless there is a very significant and speedy resolution to this problem which has been ongoing for about a year.
I paid more money to switch from ""Essentials Plus"" to Fibe 6. I think the service was better before Fibe.

John Howse
519-485-0188",1
279770,01-NOV-11,31-OCT-11,Madhu,,en,174.91.0.69,RichardMc@sympatico.ca,13819912,000000120923263,4,5,"Every thing was okee dokee ;)",5
279771,01-NOV-11,31-OCT-11,Shawn,,en,209.217.73.96,gary.goddard@sympatico.ca,13823000,000000120921560,4,4,,3
279772,01-NOV-11,31-OCT-11,Mark Jason,,en,67.71.144.93,sharon-michel@bell.net,13828254,000000120918926,5,5,"Absolutely nothing, Mark was great.  However not all our experiences have been that good......",3
279773,01-NOV-11,31-OCT-11,Aroua,,fr,174.88.117.64,donaldetcerya@sympatico.ca,13822260,000000120915001,5,,,5
279774,01-NOV-11,31-OCT-11,Frank,,en,174.94.102.248,a.licata@sympatico.ca,13819964,000000120925595,5,4,,5
279775,01-NOV-11,31-OCT-11,Karen,,en,69.159.49.37,dscott33@bell.net,13822358,000000120915072,5,5,very satisfied,5
279776,01-NOV-11,31-OCT-11,Mohan,,en,74.198.87.40,diana.brady@sympatico.ca,13822118,000000120931018,5,5,NOTHING EVERY THING WAS DONE VERY WELL ,5
279777,01-NOV-11,31-OCT-11,Stephen,,en,70.52.184.194,dcostas@sympatico.ca,13821982,000000120931170,4,1,Not much as this was a technical problem that many other are experiencing.  Stephen did his best but was not able to solve the problem as he checked the internet for me and found that there was not solution at the present moment.,5
279778,01-NOV-11,31-OCT-11,Henry,,en,174.95.185.122,bandcmitchell@sympatico.ca,13820624,000000120923303,5,5,,5
279779,01-NOV-11,31-OCT-11,Andy,,en,69.156.162.160,linda.riddell@sympatico.ca,13825166,000000120917390,5,5,nothing,5
279780,01-NOV-11,31-OCT-11,Sabrine,,fr,69.159.135.101,carla01@bell.net,13821204,000000120918162,5,5,"Rien de plus
Merci pour la grande patience de votre personnel.",5
279781,01-NOV-11,31-OCT-11,Yousri,,fr,184.145.253.40,odette.pineau@sympatico.ca,13826796,000000120927646,4,4,"Que le forfait haute vitesse que vous
aviez pour 8 mois, ce dernier n'avait 
été accordé pour un an - en mai je 
devrai communiquer avec la facturation
afin de régulariser la situation - ne pas avoir vérifié votre courriel me
donnant maintenant le portrait de mon
service internet, je me serais réveillée en mai devant un fait accompli. Revenir en arrière avec Bell
est tout un exploi. De plus j'ai reçu 
un nouveau modem non nécessaire, lequel
je retourne aujourd'hui.  Avoir gardé
ce dernier je devais retourner celui que
je possède, lequel je croyais m'appartenir après un paiement effectué
en 2010. Ce modem m'appartient-il? oui
ou non..........      il faut être très
alerte pour vous suivre -  


",4
279782,01-NOV-11,31-OCT-11,Diaraye,,en,67.71.150.56,marilyn.elliott@sympatico.ca,13825802,000000120915358,3,4,Solidify and better inform customers of proposed price increases once ayear instead of whenever it suits.,3
279783,01-NOV-11,31-OCT-11,Lahouari,,fr,70.30.193.228,doloresvilleneuve@sympatico.ca,13822226,000000120932394,5,5,j'ai été répondue avec promptitude et courtoisie...CONTINUEZ À BIEN NOUS SERVIR C'EST IMPORTANT POUR NOUS CLIENTS,5
279784,01-NOV-11,31-OCT-11,Prego Junior,,fr,69.159.139.26,clomercier@bell.net,13821616,000000120931222,4,5,,
279785,01-NOV-11,31-OCT-11,Nicole,,en,70.49.16.12,ltucker@bell.net,13825392,000000120918145,4,4,I'm waiting for the results of my call. I haven't seen my new bill and details of what has been done for me. Leah,4
279786,01-NOV-11,31-OCT-11,Guy,,en,70.29.7.144,chris.finnerty@bell.net,13821478,000000120921851,5,3,"I had to phone twice, after 14 minutes on the first call, I was handed off to another person and was disconnected. No one could help with setting up my 3rd party email settings, or offer suggestions on where to get information. ",3
279787,01-NOV-11,31-OCT-11,Naveed,,en,76.70.112.132,dacox@sympatico.ca,13821786,000000120931953,2,3,"The solution resulted in a new problem.
The representative was in too much of a hurry to end the call without first determining if the problem had been fully resolved.",2
279788,01-NOV-11,31-OCT-11,Maria,,en,70.54.7.52,avardanis@sympatico.ca,13820526,000000120916219,5,5,,5
279789,01-NOV-11,31-OCT-11,Olfa,,fr,70.30.201.160,roluguay@sympatico.ca,13827726,000000120921749,5,2,,4
279790,01-NOV-11,31-OCT-11,Roy,,en,174.89.137.74,jbasha@sympatico.ca,13823942,000000120931164,5,4,"It took five days to correct something that stemmed from your end,too long with me having no access to my computer.  Roy did solve the problem,. he was very kind and professional.",4
279791,01-NOV-11,31-OCT-11,Sam,,fr,67.68.211.230,lavoie.levasseur@sympatico.ca,13824998,000000120929483,5,5,rien de plus,5
279792,01-NOV-11,31-OCT-11,Alex,,en,70.27.79.216,charlene.nagel@sympatico.ca,13821418,000000120919495,2,2,"some of the settings information I was given was incorrect.  Also the service representative, while helpful and polite, suffered from a stuttering speech impediment in addition to his challenging accent.  My issue was partially corrected, but still required another call later.",2
279793,01-NOV-11,31-OCT-11,Brittany,,en,76.69.41.197,lighthse@sympatico.ca,13825128,000000120924112,5,5,,5
279794,01-NOV-11,31-OCT-11,Bilel,,fr,70.30.179.184,ve2lip@sympatico.ca,13829234,000000120916555,4,5,"Le rabais sur la totalité de mon compte, soit 
téléphonie,internet,bell express vue, est bien: mais
que ce soit moi qui vous le demande en invoquant
ma fidélité des 40 dernière années me déplait. Merci les vieux clients aiment aussi être apprécié . ",4
279795,01-NOV-11,31-OCT-11,Alun,,en,76.64.46.226,carmichael@sympatico.ca,13821214,000000120929071,4,4,Rep did not tell me there was a one time charge for the new modem? The new contract will save us $$$ since the old one was a grand fathered one and very expensive. Lets see what happens when we get our next bill,4
279796,01-NOV-11,18-OCT-11,Prue,,en,174.91.152.8,gwendvlyn@sympatico.ca,13669212,000000120627701,4,5,No comment at this time,5
279797,01-NOV-11,31-OCT-11,Claude,,en,148.87.67.200,tom.daniel@sympatico.ca,13829019,000000120930972,5,5,"My issue was resolved upon my second call, where the rep was excellent.  The first call I made did not complete because it disconnected at the point it should have been connecting to a rep.",3
279798,01-NOV-11,31-OCT-11,Lobna,,fr,69.156.99.138,louis.briere@sympatico.ca,13825324,000000120915330,4,4,M'aviser à l'avance du changement apporter sur ma facture.,5
280278,02-NOV-11,31-OCT-11,Ammar,,fr,174.88.116.176,famille.francoeur@sympatico.ca,13822692,000000120929765,,,"Je me demande pourquoi,une telle situation peut arriver, une personne
demande à être connecté à internet vendredi, le 28 octobre et on débranche
ma ligne de téléphone et mon internet,
vraiment je ne comprends rien, j'ai
commencé à téléphoner le 29, je ne 
me suis pas apperçue pour mon internet,
il était fermé, mais ma ligne était connecté au 514-365-1562, je ne pouvais
qu'utiliser ma ligne que pour téléphoner,
et pour prendre mes messages, je devais
utiliser mon cellulaire, mon numéro
à moi, ne fonctinnait plus.
Un technicien est venu à la maison samedi, me demandant si ma ligne était rétablie, ""OUI"" mais pas l'internet
Il me répond qu'on s'en occupera dimanche le 30, j'ai attendu jusqu'à lundi et téléphoner à Bell, on me dit
qu'on s'en occupe et qu'un technicien
viendra à la maison, j'attends et ça ne
fonctionne pas et personne ne me téléphone, seulement pour répondre à un
sondage pour ma ligne téléphonique en
pesant sur des pitons et donnant mon opinion sur 5 minutes et pesant pour
finir sur le carré! OUF!
Mais, mardi quand j'ai téléphoné, on
m'a dit que ce serai réparé avant midi,
je devais partir à cette heure,
ça n'a été qu'hier quand je suis revenue
et que j'ai commencé à me servir du téléphone pour prendre messages qu'on est entré sur ma ligne pour régler mon
problème.
Je ne comprends absolument pas cette
situation, dpuis toujours avec Bell
et je m'efforce d'y être fidèle,
mais, là je me pose de sérieuses questions!
On me dit en plus, que quand on téléphone pour le service internet,
ce peut être une personne de Chine ou
Thaïlande qui réponde, WOW! où on 
s'en va nous les Québécois, c'est de
cette façon qu'on nous traite, les
travailleurs d'ici et les consommateurs,
Je n'aime mieux ne pas avoir d'opinions,
par ce que je ne suis pas contente de
cette situation, c'est vraiment faire
rire de soi et de vous Bell par la même
occasion!
MERCI quand même, parce que je
sais que les personnes qui ont réparé
ce trouble l'ont fait avec professionnalisme!

Lise Francoeur, 514-595-1155
",
280279,02-NOV-11,01-NOV-11,Ghislain,,en,184.145.18.120,plewto@bell.net,13834876,000000120946181,4,4,Ghislain provided me with an upgraded product at a better price.  Then someone called me to schedule the installation.  Unfortunately it will take a disappointing 2.5 weeks for this to happen.  ,3
280280,02-NOV-11,01-NOV-11,Sonia,,fr,174.95.226.244,cbourdon3@sympatico.ca,13830864,000000120951220,4,4,,5
280281,02-NOV-11,30-OCT-11,Abinash,,en,64.231.200.190,buckandjoan@sympatico.ca,13813844,000000120908618,1,4,I spent 4 days to get a new password--Very frustratingWould only recommend Bell because there is no other,3
280282,02-NOV-11,01-NOV-11,Sabrine,,fr,67.71.79.55,domainedulapin@sympatico.ca,13831424,000000120942475,3,4,trouve le probleme du premier coup,2
280283,02-NOV-11,30-OCT-11,Mukesh,,en,74.15.65.179,febgina157@bell.net,13814874,000000120903295,2,1,"Well, I am been confused of the change of my old tel. no. into new tel. no. and I didn't even know that it will conflict my internet. I am not very happy that I have no internet since Oct. 28/11. and I have to go thru the process of calling about my internet connection and the tech support on friday(Oct. 28/11 told me that I will be having the internet on sat. next day midnight until I waited till sunday morning and called at 6:ooa.m to let them know but no one calls me back. I have to phone back at 11:15pm to check what's goin on until no one phone back. I have actually called the billing internet dept. to asked what's goin on with my internet bills and connection. until she tranfered me to the higher level of technical support until they cannot figure out. I told them I have no problem since my installation until the cahnge of my tel. no. till I am notice that I cannot connect on Oct. 28 and that day they said that be'coz of the change of the phone no. associated with the old no. that's why got the problem with the internet connection. if only I know that case will happened I would not change to decide to change my tel. no. Now, that it was so hard to change tel. no. into new tel. no. that it will have a conflict of changing tel. no. this is my first time that I have problems with bell telephone and internet.",2
280284,02-NOV-11,01-NOV-11,Lawrence,,en,207.164.79.98,paul.vera.evans@sympatico.ca,13834680,000000120952253,1,1,"You could have provided more clarity, a quicker response and admittance of the problem.",2
280285,02-NOV-11,01-NOV-11,Fatiha,,fr,70.55.55.216,fichtre@sympatico.ca,13831824,000000120943338,3,4,,4
280286,02-NOV-11,01-NOV-11,Houcine,,fr,184.145.173.189,jean.fortin10@bell.net,13832692,000000120949693,5,5,"rien de plus,éloges à tout égard",5
280287,02-NOV-11,01-NOV-11,Elijah,,en,74.14.116.140,shirley-p@sympatico.ca,13835566,000000120950336,5,4,"He could  not have done more - I have
a virus...",5
280288,02-NOV-11,01-NOV-11,Nayeem,,en,65.93.215.124,irwin_2@sympatico.ca,13832480,000000120947943,4,4,nothing,5
280289,02-NOV-11,31-OCT-11,Mouna,,en,76.67.103.233,ruthgoldbloom@sympatico.ca,13827886,000000120927801,5,4,,5
280290,02-NOV-11,01-NOV-11,Kathy,,en,65.94.49.232,ve3llo@sympatico.ca,13836188,000000120953558,4,3,When I dial up Outlook Express I still have to go to File to use it. I never had to do that previously. How do I get back to the previous system?,5
280291,02-NOV-11,31-OCT-11,Soumia,,fr,174.95.248.83,awatkins01@sympatico.ca,13820534,000000120919794,2,4,erreurs de facturation fréquentes.ententes non notées au dossier,3
280292,02-NOV-11,01-NOV-11,Ali,,en,67.71.148.147,dmjvale@sympatico.ca,13831412,000000120944417,5,5,"Ali handled my inquiry very professionally he gave me a confirmation number and his employee number(unprompted). This in contrast to a completely negative discussion with  Tom, a Bell employee,  two weeks prior to my call with Ali - about the same issue - returning a spare modem. In the first instance Tom became rude and unhelpful. He also promised to send a pre-pack for me to return the modum to Bell - which never arrived! I hope your senior management actually reads these feedback reports",
280293,02-NOV-11,31-OCT-11,Chiheb,,fr,70.51.6.7,carole330@sympatico.ca,13821234,000000120916003,4,1,le tech ne pouvait entrer dans mon ordinateur pour régler le problème de courriel.,5
280294,02-NOV-11,28-OCT-11,Erika,,en,70.26.107.132,gillian_lewis@bell.net,13795056,000000120874157,4,4,Be more clear about the one time modem fee. ,4
280295,02-NOV-11,31-OCT-11,Prem,,en,70.27.183.53,smoncrief@sympatico.ca,13828428,000000120915244,4,2,"staff tried to be helpful, but, could not resolve the issue in a timely manner...due to a Bell error, we were without our internet service for over 48 hours ",3
280296,03-NOV-11,02-NOV-11,Chad,,en,174.88.64.193,maryamato@bell.net,13844974,000000120989304,5,5,nothing,5
280297,03-NOV-11,02-NOV-11,Hussain,,en,65.93.151.44,jphouse@sympatico.ca,13843150,000000120982713,5,5,I cannot think that my expierence could have been better.,5
280298,03-NOV-11,02-NOV-11,Sarra,,fr,70.55.186.198,mich.777@bell.net,13845370,000000120968304,5,4,,3
278841,04-NOV-11,02-NOV-11,Bradley,,fr,174.89.166.197,paul.courville@sympatico.ca,13846370,000000120990158,5,5,"Continuer le bon travail, car depuis un certain nombre de mois, la qualité du service est améliorée.",5
278842,04-NOV-11,03-NOV-11,David,,en,64.231.168.129,burjaw@sympatico.ca,13852100,000000120997089,2,1,Marketing needs to speak with Sales and Tech support.  I saw a promotion on bell.ca about upgrading to wireless n modem just pay shipping & handling.  It turns out that this is incorrect.,1
278843,04-NOV-11,03-NOV-11,Umesh,,en,70.27.160.232,aldoneasson@sympatico.ca,13850812,000000120999995,5,5,I was very pleased with the help you gave me...I had just had a death in the family and it was a very upsetting time..I asked if you could deal with it at your end and you came through for me.  I cannot thank you enough at this difficult time for the help...,5
278844,04-NOV-11,03-NOV-11,Atoiya,,en,70.31.47.221,boris_and_elizabeth@sympatico.ca,13851910,000000121002360,5,5,,5
278845,04-NOV-11,03-NOV-11,Mathew,,fr,69.157.136.20,jerome.lovey@bell.net,13856310,000000121004755,4,4,Très bien expliqué par Mathew et tout a fonctionné normalement sauf que lorsque mon épouse veut aller sur ses e-mail tout est en anglais je ne comprends pas le pourquoi.,4
278846,04-NOV-11,03-NOV-11,Amy-Lynn,,en,70.50.51.80,acontini@sympatico.ca,13850630,000000121000881,5,5,Easier access to customer service reps.,4
278847,04-NOV-11,03-NOV-11,Jraidi,,fr,174.88.63.18,rboisvert@bell.net,13860500,000000120996672,5,5,,5
278848,04-NOV-11,03-NOV-11,Diaraye,,en,67.70.83.75,randb7@sympatico.ca,13860432,000000120995598,5,5,At this point in time....I cannot think of anything....This is not to imply that MA BELL is perfect !!!!  ,5
278849,04-NOV-11,03-NOV-11,Mokhtar,,fr,70.30.175.30,raymond.dutil@sympatico.ca,13860470,000000121003527,3,5,"Le langage difficile.J'aime mieux parler
avec un thec. d'ici, plus facile à comp.
Raymond Dutil.",4
278850,04-NOV-11,03-NOV-11,Sarah,,en,74.12.182.61,plsmith_55@sympatico.ca,13860098,000000121004048,5,5,,5
278851,04-NOV-11,03-NOV-11,Elijah,,en,174.95.158.36,davidwellsd@sympatico.ca,13853219,000000121003401,5,5,nothing,5
278852,04-NOV-11,03-NOV-11,Ashley,,en,64.229.178.81,kclifford000@sympatico.ca,13857042,000000120995506,3,4,I was charged for a service that Bell had agreed was already included in the monthly fee I was being charged. Being double billed for a service is an unpleasant experience. I had to take the time to correct the problem which should not have happened.,1
278853,04-NOV-11,28-OCT-11,Nicole,,en,65.92.44.223,jdesousa23@sympatico.ca,13796154,000000120873925,5,5,I was told by Nicole that the Monthly rate would be $26.95 per month. How is Mr. Andrew Wright/Vice President/Residential Services telling me on his email of October-31-11 that the rate is $36.95 ?,5
278854,04-NOV-11,02-NOV-11,Ramy,,fr,69.159.129.233,richard1319@bell.net,13847266,000000120988949,4,5,,4
278855,04-NOV-11,03-NOV-11,Harjeeth,,en,65.95.95.160,ric.su.sims@sympatico.ca,13860676,000000121012631,1,1,Not drop the customer off the line after a long wait,1
278856,04-NOV-11,02-NOV-11,Aurea,,en,70.49.133.40,d.schryburt@sympatico.ca,13839446,000000120969752,5,5,,5
278857,04-NOV-11,03-NOV-11,Ahmed,,en,76.68.48.12,florencerice@sympatico.ca,13854398,000000121007611,4,4,,4
278858,04-NOV-11,18-OCT-11,Henia,,fr,76.69.98.45,guydelasabl@sympatico.ca,13669192,000000120637860,5,5,,5
278859,01-NOV-11,31-OCT-11,Asra,,en,70.27.103.114,mkhamis@sympatico.ca,13826318,000000120930820,1,1,fix the problem ,1
278860,01-NOV-11,31-OCT-11,Patrick,,fr,67.68.165.112,L.Osborne@bell.net,13819878,000000120924617,3,4,"Disons que je suis rester environ 30 minutes au telephone a repeter la meme histoire a 2 agents differents, ce que je n'aime pas c'est que Bell vous fait un prix et ca dure un mois  , le mois suivant ca reviens au prix que c'etait le mois precedent et ca recommence encore une autre fois au telephone a raconter la meme histoire , mais cette fois ci j'ai bien dit a l'agent que c'etait la derniere fois que je telephonais pour le meme probleme , car si ca reviens encore je vais changer de fournisseur car entre vous et moi ca vient tannant de passer des 1/2hr. au telephone . Merci ",4
278861,01-NOV-11,29-OCT-11,Moses,,en,74.12.0.224,MWatts12@sympatico.ca,13803786,000000120895800,4,4,"offered a new modem, I still have to reset/reboot daily",4
278862,01-NOV-11,31-OCT-11,Erick,,en,64.231.185.79,bandcdaiken@sympatico.ca,13820622,000000120921837,1,1,Need to listen to what hte person is saying,1
278863,01-NOV-11,29-OCT-11,Hanene,,fr,76.64.123.125,gijoe@bell.net,13806894,000000120891306,5,4,,5
278864,01-NOV-11,28-OCT-11,Abdelalim,,fr,184.144.180.95,kassie88@sympatico.ca,13797148,000000120877028,4,4,"Un soupçon plus d'Écoute (il m'expliquait pourquoi il me fallait plus de capacité de download que 1 gig je le sais que j,avais besoin de plus, mais il voulait m'expliquer quand même et je lui ai coupé la parole).",4
278865,01-NOV-11,31-OCT-11,Walter,,en,70.29.38.174,elizp67@sympatico.ca,13822526,000000120929295,1,1,Not have me spend 96 minutes on a phone call that never gave me the answers to my questions. ,1
278866,01-NOV-11,31-OCT-11,Aika,,en,174.91.70.165,mike.touhey@sympatico.ca,13826214,000000120917499,3,4,I attempted to resolve the issue first using the online chat approach...language barrier and front line has little authority to access or correct any real issues!,3
278867,01-NOV-11,30-OCT-11,Ericka,,en,65.95.108.64,dmetcalfe000@bell.net,13814530,000000120912858,2,3,smarten up.we have had trouble with bell since day one. we have reported most of our problems.,1
278868,01-NOV-11,28-OCT-11,Kaitlin,,fr,64.229.133.74,loujack2008@sympatico.ca,13798106,000000120877377,3,1,"J'ai été transmis a un autre département qui n'a pas résolu mon problème de coupure intermitante de mon accès internet. On m'a pris un rendez-vous avec un technicien pour la troisieme fois et le technicien n'est pas venu. Il s'agirait d'installé fibe, ce qui résoudrait mon problème.... ",1
279324,01-NOV-11,31-OCT-11,Chad,,en,65.94.133.27,doug.hayston@sympatico.ca,13822296,000000120917419,5,5,try to improve interdepartmental communications.  This call was the result of pricing changes not transferred on to the billing correctly.  It could have been avoided if changes were communicated correctly,5
279325,01-NOV-11,31-OCT-11,Neha,,en,70.49.17.158,thedees@sympatico.ca,13828922,000000120918903,5,5,Kept it working this employee went the extra mile and got things running although for a short time it again is only working after pulling different wires on the motem and shutting on and off,2
279326,01-NOV-11,31-OCT-11,Omar,,en,70.49.17.158,thedees@sympatico.ca,13828920,000000120930865,1,1,after calling AGAIN this employee sent me to someone else who never called me back Im still not satisfied and the motem is not performing Im sure of it.,1
279327,01-NOV-11,31-OCT-11,Ammar,,fr,216.208.205.46,agauthier011@sympatico.ca,13820066,000000120921336,4,5,Que par mon appel le conseiller sache dans quel partie de la planete je demeure à savoir que St-zénon est au Québec,2
279328,01-NOV-11,31-OCT-11,Sana,,fr,70.52.23.88,dargas@sympatico.ca,13821868,000000120914867,2,1,Avoir plus de patience et pertinence dans la résolution du problème.,4
279329,01-NOV-11,31-OCT-11,Charles,,en,204.101.237.139,smeksula@sympatico.ca,13828420,000000120921684,2,1,Correct the error the first time so I do not have to call four consecutive months to fix it. ,1
279330,01-NOV-11,31-OCT-11,Moncef,,fr,69.159.171.161,linteaud-p@sympatico.ca,13825194,000000120923161,5,4,"rien d'autre, ma demande à été eefectuée avec diligence.",5
279331,01-NOV-11,31-OCT-11,Victoria,,fr,70.29.194.221,nblanthier@sympatico.ca,13826607,000000120921919,5,4,Avoir une réponse d'un agent dès le début plutôt qu'un message enregistré.  ,4
279332,01-NOV-11,30-OCT-11,Radhika,,en,207.61.31.194,sal.mastrella@sympatico.ca,13818554,000000120908171,2,1,"You could have had a proper english speaking representetive. I was having
problems understanding. It was frustrating.",1
279333,01-NOV-11,31-OCT-11,Tony,,en,174.95.136.144,dgroat@bell.net,13822106,000000120928789,5,5,Nothing.,5
279334,01-NOV-11,31-OCT-11,Cath,,en,69.159.62.246,tngraham@sympatico.ca,13829006,000000120918059,4,5,nothing i can think about at this time,4
279335,01-NOV-11,31-OCT-11,Mhamed Chekib,,fr,174.91.16.192,lparadis000@sympatico.ca,13825366,000000120929882,5,4,,5
279336,01-NOV-11,31-OCT-11,Ahmed,,en,70.49.146.178,ccerliichow@bell.net,13821324,000000120918773,4,4,"Ahmed represented Bell very well.  Well spoken, articulate, competently knowledgeable about Bell technology, products, service.

",4
279337,01-NOV-11,31-OCT-11,Francis,,en,69.159.60.201,mbeauchamp001@sympatico.ca,13826000,000000120916951,5,5,,5
279338,02-NOV-11,31-OCT-11,Aaron,,en,70.54.154.188,brunotantner@sympatico.ca,13821070,000000120917233,5,5,Take the call faster,4
279339,02-NOV-11,01-NOV-11,Ralph,,fr,174.91.238.205,baril.gerber@bell.net,13830436,000000120945891,5,4,,5
279340,02-NOV-11,01-NOV-11,Ben,,en,76.64.0.10,jwww@sympatico.ca,13833082,000000120944875,4,5,,4
279341,02-NOV-11,01-NOV-11,Walter,,en,65.93.199.122,conmax@sympatico.ca,13831064,000000120946673,4,4,"In resetting my email Password, which was done satisfacorily why, did I receive an email afterwards saying my new Password was iDwEEDMI which of course bears no resemblance to my new 6 character 4digit new Password?  I have queried this today but to now no reply.",4
279342,02-NOV-11,01-NOV-11,P Senthil,,en,174.95.203.190,mugwmp@sympatico.ca,13834372,000000120953219,1,1,"For three separate days Oct.21, Oct.26, Nov. 2  Ihave been promised that a tech. person would come and connect my new modem 525.  I have wasted tree days waiting for this to happen IT DID NOT.  after waiting four (4) hours on each of these days.  I am now looking into alternative companies that offer the same TV,internet and home phone services withe intent of canceling my Bell eervices  This would mean a loss every month of $189.99 /mpnth.  (just a tiny amount to you!!!!!!! ",1
279343,02-NOV-11,01-NOV-11,David,,en,50.101.146.124,rayofhope@bell.net,13835034,000000120952612,4,4,"Get better music to listen to, while on hold.",4
279344,02-NOV-11,28-OCT-11,Ines,,fr,70.55.116.140,rolland.laporte@sympatico.ca,13801230,000000120865910,5,5,,5
279345,02-NOV-11,31-OCT-11,Manel,,fr,70.29.158.127,lacarobin@sympatico.ca,13824914,000000120924278,5,5,Merci de la patience de l'interlocutrice,5
279346,02-NOV-11,01-NOV-11,Martine,,fr,67.68.110.136,emile.pelletier@sympatico.ca,13831652,000000120941889,4,5,excellant comme ca,5
279347,02-NOV-11,31-OCT-11,Brett,,en,74.14.20.251,roxana_noozar@sympatico.ca,13827804,000000120927805,4,4,,3
279348,02-NOV-11,01-NOV-11,Hemavathi,,en,70.24.177.114,euphemafrancis@sympatico.ca,13831736,000000120943418,4,4,,3
279349,02-NOV-11,31-OCT-11,Amina,,fr,67.68.17.176,gilles.larabie@sympatico.ca,13823176,000000120919517,4,4,"ne pas attendre si longtemps losqu'on est en retenu d'appel
Merci",4
279350,02-NOV-11,01-NOV-11,Mohammed Tausif,,en,70.49.177.122,dihawke@sympatico.ca,13831374,000000120947793,5,5,get rid of Emily and let the customers dial directly to the department that they need instead of having to listen to all that jabber...,4
279351,02-NOV-11,01-NOV-11,Adel,,fr,69.157.86.234,bentzon@bell.net,13830498,000000120952661,1,1,"J'ai été obligé de formuler une plainte pour résoudre mon problème. J'ai parlé avec le superviseur Hatem Dridi # employ: XW466 hier. Ensuite, j'ai formulé une plainte et Michel d'Ottawa m'a enfin envoyé un modem DSL cet après-midi.Lui a été efficace. Mon problème est réglé mais je n'aurais pas du passer par toutes ces étapes pour simplement remplacer un modem DSL... Combien de temps cela va t'il prendre quand ce sera un VRAI problème???",1
279352,02-NOV-11,29-OCT-11,Patricia,,en,184.146.158.120,ra.roberts@bell.net,13810814,000000120900450,4,4,The rep did a very thorough job,4
279353,02-NOV-11,01-NOV-11,Bea,,en,174.93.84.125,yvonne.mcguire@sympatico.ca,13836456,000000120947122,5,5,,5
279354,02-NOV-11,28-OCT-11,Amina,,fr,64.229.51.13,creations.pe@bell.net,13793066,000000120879620,5,5,,4
279355,02-NOV-11,31-OCT-11,Brett,,en,70.30.75.58,wandascheuermann@bell.net,13829366,000000120919601,5,5,"Nothing really, things were resolved and I got a call back from Brett to inform me of the changes to my account....a job well done....thank you",5
279356,02-NOV-11,26-OCT-11,Koussay,,fr,76.65.56.222,jose.boutin@sympatico.ca,13769208,000000120822228,5,5,,5
279357,02-NOV-11,28-OCT-11,Maria,,en,74.12.121.75,henry.chiu049@sympatico.ca,13795516,000000120865288,1,1,Have the representative try to at least understand what the customer's concerns are.  Not to pre-judge the customer in a subjective manner that make the customer feel offended!,2
279358,02-NOV-11,01-NOV-11,Karen,,en,216.211.74.186,wallyjoe@sympatico.ca,13836280,000000120943588,5,5,None that I can think of. ,5
279359,02-NOV-11,01-NOV-11,Robert,,en,76.67.107.205,rjmort@bell.net,13835172,000000120953720,5,5,nothing,5
279799,01-NOV-11,31-OCT-11,Grace,,en,184.145.94.94,azzarello@sympatico.ca,13820548,000000120916196,5,4,"I abhor when I have to call 310-7873 in fear I will get India, because distance
makes it very difficult to hear them
they try and be helpful but it is very
very difficult. My only complaint.",5
279800,01-NOV-11,31-OCT-11,Venkat,,en,174.89.28.132,david.derksen@sympatico.ca,13821914,000000120931271,3,2,system was down,4
279801,01-NOV-11,31-OCT-11,Colleen,,en,184.146.156.145,bill.bennett@sympatico.ca,13820832,000000120918343,5,5,"I waited for over 30 minutes before I got connected to Colleen, then everything went well.",4
279802,01-NOV-11,31-OCT-11,Pierre,,fr,70.29.171.96,carolelevesque@bell.net,13821244,000000120918625,3,4,,1
279803,01-NOV-11,31-OCT-11,Rod,,en,69.158.16.116,thomc@bell.net,13828948,000000120930148,2,1,"I called regarding an internet service outage. This is the second outage in about a month. Both times I called Bell to find out the problem and each time the person answering my call did not have definitive information. I was told each time tha I would receive a credit for the outage time, but htis is small compensation foro the inconvenience. A 50% rebate on the month's fee would be more appropriate, considering the reliance myself and other users have on your system and the fees paid for this service. I was told by the last agent that I shoudl call Bell and ask for this credit. I said that it should be Bell's initiative to grant credit for its own errors and not up to me to chase down a credit. ",2
279804,01-NOV-11,31-OCT-11,Emmanuelle,,en,69.158.71.216,karol.molson093@sympatico.ca,13824610,000000120930394,5,,Should have been rectified on first call.,2
279805,01-NOV-11,25-OCT-11,Jay,,en,174.95.193.132,guy.anthony@bell.net,13752304,000000120791060,4,4,shorten the wait period before the customer service rep comes on the line,4
279806,01-NOV-11,31-OCT-11,Victoria,,fr,131.137.245.206,pierre_592@sympatico.ca,13827144,000000120928232,5,5,,5
279807,01-NOV-11,31-OCT-11,Nas,,en,69.159.7.36,bill.dalton@sympatico.ca,13820836,000000120919414,5,5,"My concern was a billing concern. While the internet address on the bill facilitated finding the phone number it was frustrating to not have phone contact information on the bill itself. While your interest in manipulating the customer towards the online service is understandable, this does not serve to cast you in a good light from a customer service perspective. Also, not providing a comment field for the  question #4 is very limiting. My past experiences with Bell and the fact that I needed to call at all in this case define my recommendation likelihood, not the service I had on this call. I am a Bell customer due to inertia and the still sizable monopoly, not because I think this company is on my side; it consistently demonstrates otherwise.",
279808,01-NOV-11,31-OCT-11,Robbie,,en,205.150.9.22,mugurd@sympatico.ca,13826458,000000120921189,5,4,Better email/mai communication would have avoided the call.,4
279809,01-NOV-11,31-OCT-11,Prince,,fr,70.52.102.30,martinecliche@sympatico.ca,13825886,000000120919358,5,5,Tout fut ok J étais insatisfaite et Prince a résolue mon probleme et m a donné entiere satisfaction.,4
279810,01-NOV-11,31-OCT-11,Ashok,,en,174.92.33.234,jebandmilo@sympatico.ca,13824034,000000120917608,4,4,nothing,5
279811,01-NOV-11,31-OCT-11,Tom,,en,76.70.117.187,bewart@sympatico.ca,13820798,000000120926274,3,4,There could be improvements to your representative's attitude - it felt like he was correcting my error when in fact it was Bell's error,4
279812,01-NOV-11,21-OCT-11,Srinivasan,,en,70.48.156.134,june.harris@sympatico.ca,13715190,000000120713880,3,5,phoned me after my 1st attempt to resolve my problem. I could not access my email. I was told it would take betwen 2-4 days to correct the problem. I waited a week without service to hear from someone that it had been resolved. it never happened. I had to call you.,2
279813,01-NOV-11,31-OCT-11,Rey Ivan,,en,76.68.81.211,sds@sympatico.ca,13828156,000000120929971,5,5,,5
279814,01-NOV-11,31-OCT-11,Mario,,en,174.91.100.248,m4warren@sympatico.ca,13825548,000000120915620,5,5,"For this trouble-shoot, nothing",4
279815,01-NOV-11,31-OCT-11,Melissa,,fr,70.26.252.68,moimoimoi@sympatico.ca,13826366,000000120920651,1,,respecter  l attende que nous avons contacter,2
279816,01-NOV-11,31-OCT-11,Nandhini,,en,69.158.136.180,gcalver@sympatico.ca,13823048,000000120921983,2,2,listen to the questions i ask before answering a question I did not ask,4
279817,01-NOV-11,28-OCT-11,Zoubeir,,fr,70.52.206.117,lemaygin@bell.net,13797758,000000120878749,4,4,,4
279818,01-NOV-11,31-OCT-11,Mahender,,en,70.51.29.148,brenda.paris@sympatico.ca,13821014,000000120924249,5,5,,5
279819,01-NOV-11,31-OCT-11,Josue,,en,76.69.115.21,srbenoit@sympatico.ca,13828530,000000120928913,3,1,"I spoke to two reps. the first one was a bit helpful in guiding through some trouble shooting, but when unsuccessful, he put me in the hands with someone else.  The second person was useless and I decided to go it on my own to try to resolve my problem and ended our conversation. I do not like the idea of speaking who is in south America and has absolutely no knowlege of where I am located and that there could some kind of problem with communication  lines in my area.  anyhow, the problem went away  by itself, which leads me to believe that there was some kind of problem with the service in my area.  I will think hard and long before engaging in help from your reps in the future.  ",3
279820,01-NOV-11,31-OCT-11,Nejib,,fr,70.26.210.63,francoisLamontagne@sympatico.ca,13822852,000000120917531,4,4,"que le système vocale emily disparaisse, une vrai misère",4
279821,01-NOV-11,28-OCT-11,Christopher,,en,69.156.51.179,laura.devos@sympatico.ca,13797662,000000120872777,5,3,Faster repair service to my internet.,5
279822,01-NOV-11,31-OCT-11,Roshan,,en,65.92.70.185,marc.brittain@sympatico.ca,13825672,000000120925252,1,1,Not bounced be back and forth between divisions and acted like it was my fault that my Blackberry service was interrupted or that I wasn't sitting at my computer.,1
279823,01-NOV-11,31-OCT-11,Sandra,,en,209.202.107.203,kbsitzes@sympatico.ca,13824650,000000120923790,3,2,Listened to my primary problem.,1
279824,01-NOV-11,31-OCT-11,Ghislain,,fr,76.71.181.3,colmer9@bell.net,13821642,000000120926681,3,4,,4
279825,01-NOV-11,31-OCT-11,John,,en,65.94.135.110,droy1974@bell.net,13822350,000000120919435,2,2,Resolve our issue like when I call because you shut off our service by mistake on your part then make us wait 24 hours to have it re-instated ,1
279826,01-NOV-11,27-OCT-11,Linda,,en,184.146.173.100,twallen@sympatico.ca,13789740,000000120851699,4,4,"When sending the service details confirming my order, include all order details. eg. didn't include extra options in report.",4
279827,01-NOV-11,29-OCT-11,Slim,,fr,66.46.165.174,michelberiault@bell.net,13809666,000000120899657,4,4,,5
279828,01-NOV-11,31-OCT-11,Marie,,fr,174.93.189.52,tdeschenes43@sympatico.ca,13828844,000000120927092,4,4,"vous devrier avoir plus de forfait, qu le présent, et a peux de frais.le téléphone esy trop cher, maintemant que nous avons le cellulaire,   moi je pense peux etre de couper le téléphone dici quelque mois.",3
280299,03-NOV-11,02-NOV-11,Mohammed shafeeq,,en,209.250.142.202,luisab@sympatico.ca,13844376,000000120990835,2,2,"Hire people who knows how to fix things rather than putting the customer on hold, passing her to more senior person and I will have the technician come to your place and not disclosing the problem. I found out that sympatico is experiencing technical difficulties when I arrive at worke.",2
280300,03-NOV-11,02-NOV-11,Michael,,en,74.14.117.39,vickimattice@sympatico.ca,13849600,000000120977182,4,4,"Make sure that I get better speed resolution and signal closer to my home IMMEDIATELY. I currently have 0.7% signal out of 2% as my house is ""far away from the signal outlet"".",1
280301,03-NOV-11,01-NOV-11,Hanen,,fr,70.29.218.116,bruno.viel@sympatico.ca,13830685,000000120945528,4,5,"Même si les personnes du service à la clientèle parlent français, il serait important aussi qu'ils le comprennent.

L'orsque l'on est en ligne, je trouve que le temps d'attente est parfois long.

En apportant ces quelques modifications, ce serait parfait.",5
280302,03-NOV-11,02-NOV-11,Pau,,en,184.148.182.175,loretta.ash@bell.net,13844240,000000120985573,4,4,"As I had just returned to Bell & had yet to receive the bill for the Internet & had been assured that the price I was given for the Bell Bundle was for a year - why ws I sent an email to say it was increasing $ 2.00 per mo commencing Jan 1/12?  I left Bell after 30 yrs+ because of this type of service & when they convinced me to return (after costing me $ 250.00 to disconnect w/Cogeco) they assured me that the service had changed & there would be no further hassles.  Further I was told one bill as previously - was not advised that I would be receiving separate bills in ""bits & drabs"" since I have yet to receive the Internet bill.  I am 71 yrs of age & on a pension - the one bill is important to me so I can budget for same - if you offer the bundle then the bill should be for the bundle immediately - now I have no idea of what I am paying or how much the next bill will be - I am now regretting my return to Bell & am already considering to call""it quits"" again - I do not need this frustration - you have been in business for years & one would think by now that you would have gotten it right.  When one takes a bundle one expects to get one bill with the amount you were quoted for the service.  I have received letters/cards/phone calls from executives & have spoken to them in Montreal/Ottawa & Toronto - all of whom assured me if I came back to Bell there would be excellent service/no hassles & a special price for the bundle.  Here I am one month after returning frustrated again...What is so difficult in running a business that gives your customers satisfaction rather than frustration - you have certainly had long enough to get it right.",2
280303,03-NOV-11,02-NOV-11,Ricardo,,en,76.64.215.105,artfitz@bell.net,13837646,000000120991031,5,5,,5
280304,03-NOV-11,15-SEP-11,Ronald,,en,67.68.8.94,rwwalker@bell.net,13272804,000000119911344,4,2,,4
280305,03-NOV-11,02-NOV-11,Alpha,,fr,70.29.239.23,jeanpierre.leblanc@sympatico.ca,13842534,000000120980664,3,3,"1- J'ai du parler à 4 personnes différentes
2- Un crédit qui m'était dû depuis Dec 2010 me sera donné en trabche de %$ par mois pendant 9 mois plutôt qu'en une seule fois. Tout ça pour 45$ avec un client de 16 ans de fidélité: Vous ne faites pas grand chose pour nous garder, surtout compte tenu de la compétiton qui nous fait constamment des offres alléchantes. OUVREZ VOS YEUX ET VOS OREILLES !",3
280306,03-NOV-11,02-NOV-11,Seshadri,,en,67.71.136.34,gordon.mclean@sympatico.ca,13841458,000000120983206,5,5,You covered all the basis,4
280307,03-NOV-11,02-NOV-11,Amy,,en,70.26.99.38,cathcart.im@sympatico.ca,13838746,000000120974812,5,5,,5
280308,03-NOV-11,02-NOV-11,Preethi,,en,65.95.136.232,mbuchan@bell.net,13845112,000000120979315,1,1,"If I had a choice to switch companies, I would in a heartbeat! I always have issues with Bell and never get them resolved. I get bounced around from dept to dept, my bills are always screwed up and then I spend hours on the phone with people who are ignorant and not helpful. ",1
280309,03-NOV-11,28-OCT-11,Marc,,en,174.92.86.237,gdviolette@sympatico.ca,13794892,000000120872778,4,4,,4
280310,03-NOV-11,02-NOV-11,Nebgha,,fr,67.68.148.19,adriengrosset@bell.net,13837028,000000120972088,5,5,,5
280311,03-NOV-11,02-NOV-11,Jean,,en,64.231.129.214,john.n.mcd@sympatico.ca,13842978,000000120974009,5,4,Ensure that call is within Canada.,4
280312,03-NOV-11,02-NOV-11,Kevin,,en,65.94.203.132,sandythistle@sympatico.ca,13847864,000000120970508,5,3,,5
280313,03-NOV-11,02-NOV-11,Monette,,en,70.29.83.199,dmazing@sympatico.ca,13840028,000000120988651,5,5,Nothing. Very professional & helpful as always.,5
280314,03-NOV-11,02-NOV-11,Harathi,,en,64.26.155.214,jrcwebb@bell.net,13843164,000000120967955,1,4,"Because I was reporting a problem with both phone line and internet - construction crews in street had cut a cable - I was asked to talk to two people, one in each department, which was silly. And then I was asked to wait on hold so I could speak to a SENIOR technician. I hung up. Even before hanging up, I had been on the phone for at least twenty minutes, including hold time. Ridiculous. How many Bell people does it take to acknowledge a problem?",2
280315,03-NOV-11,02-NOV-11,Med Ali,,fr,76.71.181.145,gagnej1042@bell.net,13841052,000000120985021,4,4,Il est très frustrant d'avoir affaire à une machine pour tenter de résoudre un problème. Il est beaucoup plus réconfortant de parler à quelqu'un comme Med Ali qui s'est avéré patient et très courtois.,5
280316,03-NOV-11,02-NOV-11,Dawood,,en,70.49.149.227,david.burling@sympatico.ca,13839618,000000120972131,5,5,Gentleman got me up and going in under 5 minutes!!!,5
280317,03-NOV-11,24-OCT-11,Shawn,,en,64.231.129.214,john.n.mcd@sympatico.ca,13740718,000000120761896,5,5,,4
280318,03-NOV-11,20-OCT-11,Syed Mustafa,,en,64.231.129.214,john.n.mcd@sympatico.ca,13700734,000000120691410,5,5,,4
280319,03-NOV-11,02-NOV-11,Jose,,en,206.172.185.225,mwdlee@sympatico.ca,13845866,000000120984425,2,1,"I was not upset when my call was not returned in 5 minutes as promised, because people get busy.  However, since I still have not heard from Bell, that is a different story. I called my daughter & managed to at least get into the requied webpage with her help.  I am so-o- fed up with dial up & your Turbo stick does not work here. I am already making inquiries into other internet options.",2
280320,03-NOV-11,02-NOV-11,Marwa,,fr,174.95.227.254,car.clement@sympatico.ca,13838628,000000120977859,5,5,"J'ai été renversée de savoir que Marwa me répondait de l'Indonésie. Et les emplois ici au Québec, le berceau de votre grande entreprise ?",3
280321,03-NOV-11,02-NOV-11,Sofien,,fr,174.95.126.155,babepiac@sympatico.ca,13837826,000000120990023,5,5,tout s'est très bien passé.,5
280322,02-NOV-11,01-NOV-11,Celina,,en,174.95.71.254,miguel_byrne@sympatico.ca,13834218,000000120948688,4,4,"I had to call 3 times to get the issue resolved. The third person was polite, knowledgeable and patient.... the call got disconnected while talking to the other 2 reps...",5
278869,01-NOV-11,08-SEP-11,Charles,,en,70.29.12.99,douglas1@sympatico.ca,13178620,000000119741876,1,1,"the call was to let you know I would not be at my new home early on the 9th of September.  The only thing I intended to do, was move my service, and I took my old equipment, and hooked it up at the new address.  You then had someone come on the 10th, and they talked about some order, which I did not place.  They contacted your tech support, and eventually we confirmed I did not want any changes, and they left.

Since then I have received two letters advising me how to return a modem.  I got the second letter as a reminder today (Nov 1).  This is truly pissing me off.  I called last week as you started charging me an additional fee for some upload feature.  I just got a credit for that mistake, and now the letters to return a modem.  the only modem I have is the old one, which I brought from my old address.  If this continues I return the old modem, and start using Rogers,

Please fix YOUR damn problem and inefficiency, and get is straight.  If you wish to talk to me you have my phone number, and if you wish to send someone out to see I only have the one old modem which does not increase my upload speed, that's fine too.

Just fix this f...ing problem, I am sick of it.  I have been with Bell alot of years, but I can see it ending very very soon unless someone does the right thing, and stop the mistakes.

A very pissed customer.

PS:Charles seemed fine at the time, but the end result is a disaster, you  be the judge.

Doug Kennedy",1
278870,01-NOV-11,31-OCT-11,Sulochana,,en,184.144.33.213,stanoch@sympatico.ca,13828572,000000120932018,5,5,,4
278871,02-NOV-11,30-OCT-11,Yara,,en,70.29.1.88,robsmith@bell.net,13818350,000000120908525,5,5,I was handled expertly.,5
278872,02-NOV-11,31-OCT-11,Tathiana,,en,65.94.124.175,jedi225@bell.net,13824040,000000120921575,4,5,,5
278873,02-NOV-11,30-OCT-11,Abinash,,en,65.94.30.123,flee91@bell.net,13814938,000000120906177,3,2,"He was very helpful in determining the problem with the internet download and upload.  We pay for 16fiberoptic, and were receiving only 13.88still.  You should really look into the problem again, as It has not been sucessfully corrected.",1
278874,02-NOV-11,01-NOV-11,Shobha,,fr,70.29.152.159,richard.bastien2@sympatico.ca,13835130,000000120942590,1,1,,
278875,02-NOV-11,01-NOV-11,Juan Carlos,,en,174.92.95.31,davidpigott@sympatico.ca,13831238,000000120951095,3,2,Juan Carlos was fine but he was the 5th person Ihad to speak to to get some proper assistance with Mac related problems. You need to have some tech support that is familiar with Macs.  ,3
278876,02-NOV-11,01-NOV-11,Abinash,,en,184.144.65.67,alanjones3@sympatico.ca,13830106,000000120945051,3,4,,3
278877,02-NOV-11,01-NOV-11,Pradheep Kumaar,,en,70.29.120.122,merv.broley@sympatico.ca,13834100,000000120942322,4,2,"Look @ my records of contacts with Bell over the last 2 months and you will know why I would not likely recommend your service.As of today,my problem is still,not resolved!!!!!!!!!!!!!!!",2
278878,02-NOV-11,01-NOV-11,Sana,,fr,70.30.184.167,andre_gilbert@sympatico.ca,13830212,000000120952532,5,5,enfin elle a reussie a faire demarrer mon ordi,5
278879,02-NOV-11,01-NOV-11,Salim,,fr,70.30.184.167,andre_gilbert@sympatico.ca,13830214,000000120942577,2,1,pas reussi a faire demarrer mon ordi,5
278880,02-NOV-11,01-NOV-11,Stephanie,,fr,76.71.168.46,guillot9@sympatico.ca,13832208,000000120946348,5,5,"Cette expérience réponds à mes attentes,
j'espère que dans 12 mois à la fin de cette offre j'aurai une bonne réponse à mes demandes.Merci.",4
278881,02-NOV-11,01-NOV-11,Oussama,,fr,76.69.182.203,rejeanni@sympatico.ca,13835098,000000120953540,4,5,un peu de difficulté à comprendre ce qu'il me disait (accent) et parlait pas assez fort.,5
278882,02-NOV-11,01-NOV-11,Martina,,en,65.93.93.53,susan.black@sympatico.ca,13835804,000000120952578,2,1,"Ensure that your CSR are understandable on the telephone , she was very polite but I had difficulty  and to ask her to repeat herself several times.  ",1
278883,02-NOV-11,01-NOV-11,Asma,,en,184.147.15.230,earl.reed@sympatico.ca,13831566,000000120946044,5,5,,4
278884,02-NOV-11,01-NOV-11,Chiheb,,fr,70.49.79.169,claude.auchu@sympatico.ca,13831000,000000120953825,2,4,"Votre conseiller très difficile à 
comprendre à cause de son accent
étrangé.",3
278885,02-NOV-11,01-NOV-11,Abdulkarim,,fr,65.93.129.211,guindon.jp@sympatico.ca,13832211,000000120944404,4,4,,4
278886,02-NOV-11,28-OCT-11,Rod,,en,65.95.245.193,h.whalen@sympatico.ca,13795346,000000120873451,5,5,,5
278887,03-NOV-11,02-NOV-11,Robbie,,en,65.93.213.23,ljv@sympatico.ca,13844178,000000120971793,4,4,"I just found out about the Customer Loyalty Program.  Apparently, after a promotion has expired, it is up to us to call again -- this was news to me.  If I hadn't been so upset that my bill just keeps going up and up, I would have paid it and not found out about this.
  Interestingly, my Bell security program blocks messages from Bell.  ????????",3
278888,03-NOV-11,02-NOV-11,Ruth,,en,74.14.128.8,bryant32@sympatico.ca,13838444,000000120982987,5,5,do not know,5
278889,03-NOV-11,02-NOV-11,Marouen,,fr,70.48.17.187,groof@sympatico.ca,13841534,000000120989940,5,5,"La demande de ce moment a été résolue mais d'autres irritants sont apparus depuis. Préférant parler directement aux techniciens que fonctionner par courriel, je téléphonerai à nouveau pour les régler eux aussi.",4
278890,03-NOV-11,02-NOV-11,Salvador,,en,70.26.58.175,phorn@bell.net,13846598,000000120986101,5,5,The rep solved the problem.  However I asked him a few times why he thought the problem happened and he ignored the question.  Not a big deal but I was curious why it happened in the first place.,5
278891,03-NOV-11,02-NOV-11,Kayla,,en,174.88.10.45,thesteeds@sympatico.ca,13849182,000000120987774,1,1,,1
278892,03-NOV-11,25-OCT-11,Madhu,,en,70.53.118.75,gordon.parish076@sympatico.ca,13752170,000000120800029,5,5,,5
278893,03-NOV-11,02-NOV-11,Adnan,,en,69.158.38.78,wendy_wagler@sympatico.ca,13849782,000000120984993,5,5,,5
278894,03-NOV-11,30-OCT-11,Mohamed,,fr,70.50.124.12,fartacho@sympatico.ca,13814848,000000120910768,5,3,Faciliter davantage les echanges avec radial point..,4
278895,03-NOV-11,02-NOV-11,Haythem,,fr,50.100.105.211,doris.lepire@sympatico.ca,13840102,000000120977160,5,4,,4
278896,03-NOV-11,01-NOV-11,Mustapha,,fr,64.229.51.241,kingeverest@bell.net,13833240,000000120945570,3,,Le problene n'est pas Le technician c'est Internet qui n'est pas rapide aux here's de pointe,3
278897,03-NOV-11,31-OCT-11,Ahmed,,en,67.70.117.223,carlosm24@bell.net,13821210,000000120924488,5,5,nothing else,5
278898,03-NOV-11,02-NOV-11,Ramy,,fr,184.148.251.85,jc.elie@sympatico.ca,13842426,000000120975498,5,4,des explications sur la nature du problème,4
278899,03-NOV-11,16-SEP-11,Daniella,,en,64.228.145.34,Elcoles@bell.net,13275158,000000119936860,5,5,"Let me know about this ""One time modem rental fee"" BEFORE or when I upgraded",4
278900,03-NOV-11,31-OCT-11,Eliena,,en,70.50.175.206,eira@sympatico.ca,13822476,000000120919872,5,5,,5
279360,02-NOV-11,28-OCT-11,Yassine,,fr,76.65.77.209,bourgeamessier@sympatico.ca,13792108,000000120880874,1,1,"Ça fait plus de 2 ans que je suis abonné au service performance de Bell qui devrait me fournir une connection de 7Mbs alors que votre conseiller m'affirme que ma ligne ne peut laisser passer que 3Mbs.Pendant tout ce temps, votre conseiller de l'époque m'avait vanté le service Performance,d'un prix plus élevé,donc plus performant que le service Essentiel sans pouvoir profiter pleinement d'un service plus rapide.Donc,je paye TROP CHÈRE pour un service que vous ne pouvez me livrer étant donné que ma ligne ne peut laisser plus que 3Mbs,selon les dires de votre conseiller lors de mon appel téléphonique du 28 octobre 2011.De ce fait,je remets en question mes services en général que Bell Canada me fourni à moins que vous m'offrier de corriger rétroactivement ma facturation",2
279361,02-NOV-11,01-NOV-11,Zied,,fr,67.68.173.71,camille.d@sympatico.ca,13830754,000000120952624,4,4,Amiliorer la qualité de la communication téléphonique.,4
279362,02-NOV-11,01-NOV-11,Hassen,,fr,184.148.206.254,titoi@sympatico.ca,13836034,000000120951870,4,4,,5
279363,03-NOV-11,02-NOV-11,Ali,,en,76.64.97.217,dewagoner2004@sympatico.ca,13839880,000000120979341,3,2,still waiting for my comfermation of the deductions off my satalite bill which I was over charged for. that I was promised I would be sent.,3
279364,03-NOV-11,02-NOV-11,Mauricio,,en,70.51.89.136,bvande@sympatico.ca,13838486,000000120985263,4,4,,4
279365,03-NOV-11,02-NOV-11,Greg,,en,184.144.34.118,m.l.mckee@sympatico.ca,13844486,000000120974475,5,5,,5
279366,03-NOV-11,02-NOV-11,Mir,,en,67.68.136.71,germain_1@sympatico.ca,13841240,000000120966992,5,5,"Nothing  Young gentlemen was very helpful, Mir spoke excellent english,
and was curtious.",5
279367,03-NOV-11,02-NOV-11,Anne,,en,65.95.247.41,prenticemj@sympatico.ca,13846766,000000120978456,3,4,"Original rep ANNE went thru logical process to determine problem then passed it to a technician who introduced himself and said he would followup on the problem and call me back in 1 hour and specifically said he would call by 3:45pm.  He did not call until 6:27pm and left a msg that there was a problem with service to the area and to keep checking my modem every 4 hours.  However, the service had already been restored at approx. 5:45pm.  While action on the technical issue was very good the follow thru by the technician could have been better.",4
279368,03-NOV-11,02-NOV-11,Khalil,,fr,65.95.74.122,marie.carl@sympatico.ca,13844808,000000120970413,5,5,"Rien c'était parfait, bel accueil, patience et gentillesse de la part du technicien.",5
279369,03-NOV-11,02-NOV-11,Suraj,,en,74.198.164.203,david_m_lloyd@sympatico.ca,13839628,000000120978487,2,2,"Less technical troubleshooting script following and more listening to the customer. 
Better communication after determining that the problem isn't on my end. ",2
279370,03-NOV-11,02-NOV-11,Keith,,fr,174.95.125.95,steve.mcallister@sympatico.ca,13848614,000000120990252,3,2,un temos d'ettentes extremement long avant de pouvoir parler a une personne.  Ceci afin de confirmer que le service etait effectivement en panne.  ,4
279371,03-NOV-11,02-NOV-11,Kota,,en,184.147.40.226,dmiles2@sympatico.ca,13840034,000000120988288,5,5,I feel that the support person (Kota) was very skilled and did a great job resolving the issue.,5
279372,03-NOV-11,02-NOV-11,Henry,,en,174.88.201.136,marv.pitz@sympatico.ca,13844948,000000120970969,5,4,,4
279373,03-NOV-11,02-NOV-11,Shirin,,en,65.95.182.188,nkowalski@sympatico.ca,13846054,000000120966680,5,4,,5
279374,03-NOV-11,02-NOV-11,Luis,,en,70.27.156.220,strakam@sympatico.ca,13848698,000000120988162,5,5,"nothing I accidently, hung up the hone",5
279375,03-NOV-11,02-NOV-11,Kanchumarthi,,en,70.27.156.220,strakam@sympatico.ca,13848700,000000120987253,5,5,"it was a billing, issue",5
279376,03-NOV-11,31-OCT-11,Soumaya,,fr,76.67.202.171,gbyette@bell.net,13823046,000000120924575,2,2,"Je reçois ma facture de Bell par courrier électronique de même que par courrier normal, je ne peux vérifier les données car on mentioone que votre site comprend des irrégularités. Donc risque de contamination. Deuxième mois consécutif. On m'a mentionné (votre employée) que le site avait des problèmes, je perçois mal que 2 mois d'affilée avec le même problème, c'est incompréhensible que vos techniciens ne peuvent résoudre le probléme. En passant, je suis très content de recevoir ma facture par Postes Canada.",4
279377,04-NOV-11,03-NOV-11,Ramzi,,fr,142.83.138.3,helenepoirier3@sympatico.ca,13855482,000000121015876,5,5,"Suite à plusieurs appels faits depuis la fin août concernant mon impossibilité à utiliser les moteurs de recherche, le technicien a réussi ''possiblement'' à régler le problème; il m'a dit que c'est mon modem ou rooter qui est la source de difficulté et que j'en recevrai un  nouveauultérieurement dans 4-5 jours; je verrai à ce moment si la solution est définitive;j'ai demandé un crédit ; il me fut accordé 1 mois;la dame m'a dit que j'avais quand même pu me servir de mon internet soi msn, facebook;, mais je dois vous dire que c'est vrai, mais il me fut impossible de me servir de mon ordi pour effectuer des recherches de la fin août à hier; ce crédit d'environ $4o. est bien peu lorsque je considère que je n'ai pu utiliser mon ordi à des fins professionnels pendant plus de 2 mois; j'ai de plus passer beaucoup de temps lors de mes 4-5 appels à tenter de résoudre le problème avec vos techniciens et à attendre de supoosés appels dans les ''48''hres alors qu'ils étaient incapable d'en trouver l'origine.
À vrai dire, je serais hésitante à recommander BELL à des amis, si d'autres choix s'offrent à eux.
Hélène Poirier:819-532-3121",
279378,04-NOV-11,03-NOV-11,Maimouna,,fr,74.12.169.204,b.carriere@sympatico.ca,13851414,000000121000341,3,3,Me donner des explications plus précises lors de mon précédent appel (21 juillet) afin que je n'ai pas a effectuer des correctifs une fois de plusé,3
279379,04-NOV-11,02-NOV-11,Juan,,en,64.231.92.132,davedegroot@sympatico.ca,13839602,000000120986943,3,2,I stated this was my third call with no real resolve.  Juan passed me off to a technician.  My phone lines have been extremely staticy since my first call and I could not hear the technician because she was speaking very softly.  I apologized several times that I could not hear her.  She was obviously upset at me because her tone became a bit louder but also sounded frustrated and a bit angry.  Her resolution was not conveyed to me other than I was to monitor the internet connection for a couple hours.  Internet connection on wireless devices is still intermittant and the phone lines are still mostly staic.  I have rebooted my modem and changed the filters so far.,2
279380,04-NOV-11,03-NOV-11,Katherine,,en,70.29.245.80,maghamilton@sympatico.ca,13858146,000000121006104,5,5,The lady called Cass was wonderful.  However it took us 10 calls to transfer phone and tv.  Perhaps Bell could integrate its service for all products.,4
279829,01-NOV-11,31-OCT-11,Michelle,,en,70.53.6.168,bevandstan@bell.net,13820794,000000120923283,4,4,,4
279830,01-NOV-11,31-OCT-11,Shyam,,en,69.159.47.184,dinavandenhanenbe@sympatico.ca,13822160,000000120925649,1,1,The person implied that I had downloaded incorrectly the Bell protective Services Program and after taking over my computer for one hour ended up exactly where I sytarted - nothing worked and it did not recognize my password (b1...),1
279831,01-NOV-11,31-OCT-11,Okieh,,fr,69.156.86.54,claude_lanoie@bell.net,13821572,000000120919120,4,5,,4
279832,01-NOV-11,30-OCT-11,Adnan,,en,65.94.88.91,maytag@sympatico.ca,13817080,000000120906981,1,,Having solve my problem on the phone instead of getting the answer that they don't know and would have to get back to me.I am still waiting after 2 days.It seems to me that people don't really know what the services that they are selling and are basically reading from a manual.,3
279833,01-NOV-11,27-OCT-11,Partha,,en,64.231.66.107,deliabaza@bell.net,13779848,000000120860658,1,1,"I don't know what can you do about it, because the Agent who was atHones customer service, has a very strong accent and it's very difficult to understand. That's was the main problem we did have and at some point he rise his voice at me. Honestly we didn't understand each other.",4
279834,01-NOV-11,31-OCT-11,Alexander,,en,70.49.5.188,d.williams4@sympatico.ca,13821764,000000120914524,1,1,"What Bell could have done differntly is get my internet back up with my 1st call. This was the 2nd of 3 calls to a rep. See comments from reference 120914110. After not being able to reach anyone who could get my internet back up I called the same number as my 1st call. I was transferred to anhigher level escalation desk. On doing analysis he found the same issue as the previous rep - it was a problem with my line. He asked me to plug a phone into my jack as I should I have dial tone. I questioned him on this mentioning this was a dry loop. I was quite certain there should not be dial tone. I told him there was no dial tone once I plugged a phone into the jack. He advised me to call 611. I tried to call 611 from my cell phone but got Bell Mobility repair. How does a customer call regular repair if they don't have a land line, which I don't? So I had to call the same number I had dialed  twice previously and got a third rep. See comments on that call under reference 120915257.",1
279835,01-NOV-11,31-OCT-11,Andy,,en,64.231.201.140,sidw@sympatico.ca,13828338,000000120926370,2,1,"Told Tale of defective modem to one rep, was transferred to another rep and had to go through the story again! Eventually persuaded her that the modem was defective. Promised a replacement in 5-8 business days. An old refurbished one arrived within 24 hours. It is not even the correct one. The defective one is a Speedstream 6520 - wireless modem. The old refurbished replacement is a Speedstream 4200 - NOT a wireless one. 

I shall be calling again in the morning as your office closed at 6:00pm.

You're making your competition look good!",2
279836,01-NOV-11,30-OCT-11,Sujay,,en,74.15.82.51,ejhorton_2@sympatico.ca,13814714,000000120911511,5,5,"Nothing, I was not left holding on the line as sometimes happens, it was a great experience.  Logged into my system and got my email working very promptly.  Very Satisfied.  ",5
279837,01-NOV-11,27-OCT-11,Jack,,fr,64.228.73.178,gertypare@sympatico.ca,13781432,000000120845253,5,5,,5
279838,02-NOV-11,01-NOV-11,Ruth,,en,70.29.21.25,hsangster@sympatico.ca,13832400,000000120949846,5,5,I feel that Ruth gave me great help and sorted out my problem immediately and everything is up and running today.  I think she is absolutely marvellous and her experience was great to help someone like me with limited knowledge of computers.  I hope I will be able to deal with her again if I have further problems!.,5
279839,01-NOV-11,20-JUL-11,Veronique,,en,74.15.114.189,mariam2003@bell.net,12653143,000000118625854,3,3,"You keepchanging my monthly rate. I agreed to a $34.95 monthly charg , no contract, free modom. Only today I found that the monthly charge is $54 dollars plus a one thime modem charge of $54 dollars. I will net accept that & a deal is a deal. I'll only pay what I have agreed to when I took the service. Please make correction. Thank You. ",2
279840,01-NOV-11,30-OCT-11,Tejaswvi,,en,70.26.133.225,hedva.katz@sympatico.ca,13815404,000000120908394,3,3,I could not hear well the lady who was helping me resolve the problem. On top of it she had a strong accent. ,4
279841,01-NOV-11,21-OCT-11,Asir raja,,en,174.89.168.53,tony.puopolo@sympatico.ca,13721446,000000120711735,3,3,,4
279842,01-NOV-11,31-OCT-11,Mark,,en,64.229.153.164,joeshaben@bell.net,13824298,000000120917792,3,3,"The pro rated usage insurance allowance given to me was not properly entered in the system.  Rather than entering the additional internet usage under my allowance section, it was entered under my usage which generated an expected usage charge.",3
279843,01-NOV-11,31-OCT-11,Kalyca,,en,174.91.123.49,kerr479@sympatico.ca,13824708,000000120930544,5,5,"Nothing, everything worked out well.",5
279844,01-NOV-11,31-OCT-11,Jordan,,en,184.146.66.102,aosullivan@sympatico.ca,13820414,000000120923339,4,4,,5
279845,01-NOV-11,31-OCT-11,Melvin,,en,70.26.18.129,acl.murdock@sympatico.ca,13820020,000000120919624,1,1,"First when they tried to transfer me to another agent to help me, it put me on waiting and after awhile it went dead, that happened twice, NOT GOOD",1
279846,01-NOV-11,27-OCT-11,Wissem,,fr,70.29.197.41,rene_gaudreau@sympatico.ca,13787530,000000120846778,4,4,?,3
279847,01-NOV-11,31-OCT-11,Med Aymen,,fr,174.93.246.211,lfortier115@sympatico.ca,13825104,000000120921338,5,4,Svp  fournir un internet plus rapide à Bromont. ,4
279848,01-NOV-11,28-OCT-11,Justin,,en,174.93.41.137,delia.burns@bell.net,13793512,000000120878833,4,4,"Move your call center back to Canada.
Justin is the only agent that could explain the situatiion. After all the problems refering to(3 Dochart St.)He explained that this was my service address and not my mailing address and to use 3 Dochart St. when calling regarding to my internet. Thank you Justin.
is my service address  ",3
279849,01-NOV-11,25-OCT-11,Samuel,,en,76.69.0.136,kish.lad@sympatico.ca,13754652,000000120794475,4,4,billing,4
279850,01-NOV-11,28-OCT-11,Rain,,en,70.24.78.226,bobmoxley@sympatico.ca,13792060,000000120872051,4,4,,4
279851,01-NOV-11,26-OCT-11,Salim,,fr,76.67.195.116,nicole.oreilly@sympatico.ca,13772596,000000120820476,4,4,,5
279852,01-NOV-11,30-OCT-11,Luis,,en,76.68.117.159,gwright_9@sympatico.ca,13815336,000000120906194,5,5,,5
279853,01-NOV-11,31-OCT-11,Luis,,en,70.26.136.38,o.lansche@sympatico.ca,13826788,000000120919879,5,4,"I do not know.
I  could not send or receave e-mail and could not fix it myselve.",4
279854,01-NOV-11,31-OCT-11,Sarah,,en,64.228.159.187,fergusonhenry@sympatico.ca,13822748,000000120926961,1,1,you did not do anything - I had to call again today and it just now got resolved.  I made 3 calls to help line - 2 promised they would follow-up and call back and never did.  When I talked to a Canadian Senior tech today he noted that no work had been done on my problem and he could not explain why,1
280323,02-NOV-11,01-NOV-11,Alisia,,en,76.68.98.239,lovealotkennelregd@bell.net,13833642,000000120951505,2,3,"Had to call 3 times the 1st representative , was foreign hard to understand, did not explain in a way that was understandable to me, 2 nd call representative hang up on me, 3rd representative went through and explained in an understandable manner, and I could actually understand her language (english) without the foreign accent that was so unclear in the first two. So it took 3 calls, to resolve and I was all but ready to cancel my service  completely till the 3rd one straightened out the inquiry for me in an understandable manner.",1
280324,02-NOV-11,01-NOV-11,Manoranjith,,en,69.159.13.76,trevs14bikes@sympatico.ca,13836098,000000120940972,5,5,,3
280325,02-NOV-11,24-OCT-11,Robbie,,en,204.101.237.139,joseph.pertic2@sympatico.ca,13740802,000000120771036,1,1,Listen to the client,1
280326,02-NOV-11,01-NOV-11,Fida,,fr,70.51.11.126,andre.vien@sympatico.ca,13830208,000000120947677,4,4,,5
280327,02-NOV-11,31-OCT-11,Matthew,,en,64.229.13.2,nopaper@bell.net,13826724,000000120929687,5,5,i had thought that the email confirmation i received - would have included also changes to the phone - consequently had to call back and speak to another gentleman who confirmed the changes but said he would email a confirmation for the phone changes - but never did.  It was only after a third phone call that I was told it was not possible to email this condirmation.  I thought you were in the communication businesss.  Took a lot of my time.  At this present time am considering switching TV from Rogers and cannot figure out how to enlarge the Channel Line-up or Listing so I can print it.  Even went to The Source for this brochure - they said they don't have it - only the one with all the Logos and Theme Packs.  I cannot switch until I can get this Channel Line up - at my age it might be too difficult to  read and/or remember all the numbers for the channels with a new company after having used Rogers for so long.  They email you the channel line up in a form easy to print and read.- have very poor vision.,4
280328,02-NOV-11,01-NOV-11,Pavan,,en,65.92.110.53,f.worsley@sympatico.ca,13831768,000000120948587,5,5,"Mike, ID # B51994:
Mike is an excellent representative of Bell ! Courteous, professional, knowledgeable, efficient !
Very pleased !",5
280329,02-NOV-11,01-NOV-11,Mario,,en,174.91.127.147,peter.pearce@sympatico.ca,13834768,000000120941545,1,1,you could have fixed my password re-set issue,1
280330,02-NOV-11,26-OCT-11,Mohamed Ahmed,,fr,76.70.109.149,christianl3@sympatico.ca,13764732,000000120815111,4,5,,5
280331,03-NOV-11,02-NOV-11,Michel,,en,174.91.48.52,tedmatlow@sympatico.ca,13849042,000000120976799,2,1,Give your phone tech reps better training and notify Sympatico subscribers of changes that you make to the system that affect them. Contact me if you want details.,4
280332,03-NOV-11,02-NOV-11,Shakeel,,en,67.70.86.66,retz@sympatico.ca,13847194,000000120971791,5,5,,5
280333,03-NOV-11,02-NOV-11,Lukasz,,en,70.49.56.33,eikensm@sympatico.ca,13840374,000000120977782,4,4,,4
280334,03-NOV-11,01-NOV-11,Mokhles,,fr,50.100.37.96,michelboulanger7@sympatico.ca,13834176,000000120949146,4,4,,4
280335,03-NOV-11,02-NOV-11,Pradeep,,en,64.229.30.206,mlawson2@sympatico.ca,13845608,000000120973980,4,4,"Explain to me the steps, so that if this needs to be done again, I can do it myself.",5
280336,03-NOV-11,02-NOV-11,Sofien,,fr,184.144.155.118,ffarza@sympatico.ca,13840738,000000120990646,5,5,ameliorer le temps d'attente un peu long,4
280337,03-NOV-11,02-NOV-11,Tara,,en,69.72.247.218,mark.pernitsch@sympatico.ca,13844878,000000120981105,1,1,"Accused me of misunderstanding when he himself made the mistake on the price, which was confirmed by next call to the cancellation dept, which i received excellent service and quality information.",3
280338,03-NOV-11,02-NOV-11,Omar,,en,70.54.8.172,le.leclair@sympatico.ca,13843944,000000120981464,5,5,Nothing more.  Problem was not rectified at the time but was told it would be within 24-48 hrs.,5
280339,03-NOV-11,02-NOV-11,Abir,,fr,76.69.185.9,yvonroy3@sympatico.ca,13850098,000000120967959,5,5,,5
280340,03-NOV-11,31-OCT-11,Zaccheus,,en,65.94.100.123,lynart@sympatico.ca,13825490,000000120919334,4,3,"Actually solved the problem.
",5
280341,03-NOV-11,02-NOV-11,Ericka,,en,70.54.124.84,pyefrmc@bell.net,13846820,000000120988634,5,5,,4
280342,03-NOV-11,21-OCT-11,Arjuman,,en,64.228.70.211,ron.lachance@sympatico.ca,13719748,000000120713280,3,3,Check the number of calls I had to make to receive the requested service!That information should help Bell to improve on their service.Yours Truly Ron Lachance             ,2
280343,03-NOV-11,02-NOV-11,Aquiles,,en,64.229.136.78,scott.hopper@sympatico.ca,13847958,000000120988645,4,4,Send this type of problem to the next level tech sooner.,4
280344,03-NOV-11,02-NOV-11,Edwin,,en,64.231.0.114,dts.hillier@sympatico.ca,13840230,000000120973687,5,5,Edwin was extremely helpful and knowledgeable.  ,4
280345,03-NOV-11,02-NOV-11,Thorat,,en,209.226.190.187,jojosunset@sympatico.ca,13843064,000000120979247,5,5,"Nothing except maybe fix our area with high speed, but otherwise I couldn't have asked for better service, the representatives were so polite and went out their way to help me. Thank you.",5
280346,03-NOV-11,02-NOV-11,Denice,,en,174.88.200.227,l.d.kannon@bell.net,13843744,000000120967978,4,4,u/k,4
280347,03-NOV-11,27-OCT-11,Ivan,,en,206.162.163.115,savory07@sympatico.ca,13788376,000000120848832,3,3,n/a,3
280348,03-NOV-11,02-NOV-11,Mariem,,fr,70.48.17.187,groof@sympatico.ca,13841536,000000120981126,5,5,Absolument rien: j'ai eu une réponse courtoise et détaillée.,5
280349,03-NOV-11,02-NOV-11,Diddharth,,en,70.50.194.37,djheys@sympatico.ca,13840004,000000120984150,3,5,"I told him what area had been changed during my travels, but he seemed to be following a script and therefore, took a long time to get to that area. Once there, a single change was all that was required ... should have been a 5 minute call.",4
280350,03-NOV-11,31-OCT-11,P Senthil,,en,174.93.54.177,m.jwilson@sympatico.ca,13825528,000000120922811,1,1,speak to a Bell preson.my promblem is still not takin care of.,
280351,03-NOV-11,02-NOV-11,Nicole,,en,69.157.6.18,witchunter@bell.net,13849854,000000120981478,1,1,"how were you able to send me this e-mial , when he could not find my account after l gave him to numbers from my account... and then but on hold Forever",2
280352,03-NOV-11,02-NOV-11,Will,,en,184.147.43.168,rv.lukas@sympatico.ca,13847658,000000120982227,5,4,nothing at all,5
280353,03-NOV-11,02-NOV-11,Romeo,,en,174.95.153.44,vancer@bell.net,13849538,000000120973446,5,5,The tech was absolutely competent and very efficient.   Thank you,5
280354,03-NOV-11,02-NOV-11,Srinivas,,en,74.14.156.251,wilhelmschmidt@sympatico.ca,13849826,000000120970276,4,4,Nothing the Technichen was perfect,5
280355,03-NOV-11,02-NOV-11,Linda,,en,174.94.41.116,elizabeth.birtwhistle@sympatico.ca,13840450,000000120986188,1,1,Agent should have called me back as she could hardly hear me and I had to yell. She assured me that the password she provided would work but it did not.,
280356,03-NOV-11,02-NOV-11,Radhika,,en,76.70.88.180,mhosip@sympatico.ca,13845356,000000120989043,4,4,,4
278901,03-NOV-11,02-NOV-11,Edwin,,en,70.50.153.80,ply@bell.net,13846699,000000120980469,4,1,"When U shut down phone service and/or internet for more than 1/2 hour,common courtesy demands U inform the customer. Any method is acceptable. To not do so could cause a catastrophe.",
278902,03-NOV-11,31-OCT-11,Yves,,en,69.159.20.226,donna.lincoln@sympatico.ca,13822272,000000120932306,5,5,"A large area of cables were cut during construction.  I heard 2,000 to 3,000 houses were without telephones.  My Line 1 was fixed within the first week.  After that week it took several calls (15 mins to 1/2 hour), 3 visits to the house (which I didn't see the first 2) for your system to realize that they were not paying attention to the fact that it was my Line 2 that was not working (even though I gave each and every person the 2nd line number which also included my fax line).",3
278903,03-NOV-11,02-NOV-11,Salvador,,en,174.93.28.105,bomar_mbo@sympatico.ca,13838256,000000120987589,4,4,,4
278904,03-NOV-11,02-NOV-11,Antony,,en,69.158.29.72,esbrooks@bell.net,13840584,000000120983622,4,5,"I had great, great difficulty hearing and understanding the consultant.  I had to keep asking him to repeat.",3
278905,03-NOV-11,01-NOV-11,Greg,,en,174.88.100.118,tessa.chalmers@sympatico.ca,13835954,000000120952366,4,3,"Greg was great. My problem is with Bell, on  talking to 3 Techqnicians I still could not get onto the internet, so went and bought a new computer as vitually advised to do (my Sony was 5 years old and not used too much).  So I try out my new computer and STILL 
could not get onto the internet,(it worked in the shop) however today after a lot of the technician's help he got me on the internet.  It seems to me the first 2 technicians were responsible for my Internet diconnection and my having to buy a new computer, some recompense is due to me.   I still am a Bell Fan but unhappy.",4
278906,03-NOV-11,01-NOV-11,Leni,,en,184.145.100.168,jeff.fcrivens@sympatico.ca,13832728,000000120949669,3,1,"I usually have good things to say but the problem with my e-mail still exists. The agent I talked with was very polite and helpful, but told me my problem would be fixed in 24 to 48 hours.",4
278907,03-NOV-11,02-NOV-11,Mauricio,,en,70.51.206.202,rhb28@sympatico.ca,13847236,000000120990741,5,5,"Nothing, everything was perfect",5
278908,03-NOV-11,31-OCT-11,Sofiene,,fr,174.92.240.177,alidegou@sympatico.ca,13820192,000000120925853,5,5,,5
278909,03-NOV-11,02-NOV-11,Janet,,en,70.52.145.53,gdl40@sympatico.ca,13841168,000000120982220,4,4,"everything was done right, I got a very good employee and we understude each other.",3
278910,03-NOV-11,02-NOV-11,Victoria,,fr,70.48.98.22,madeleine.venne@sympatico.ca,13844586,000000120972610,5,4,   Victoria a très bien répondu à mes attentes Merci,5
278911,03-NOV-11,02-NOV-11,Edward,,en,174.88.77.228,dirtygirl1954@bell.net,13839972,000000120983771,5,5,everything was excellent,5
278912,03-NOV-11,02-NOV-11,Rachel,,en,174.91.10.224,terry.rossman@sympatico.ca,13849080,000000120982355,3,2,,4
278913,03-NOV-11,02-NOV-11,Mouna,,en,70.26.148.71,p.browne@sympatico.ca,13846250,000000120967560,5,5,Make it easier to speak directly with a representative without having to go through a lot of recorded questions beforehand.,5
278914,03-NOV-11,02-NOV-11,Stanley,,en,65.93.103.57,tinglis@sympatico.ca,13849230,000000120971517,5,5,,5
278915,03-NOV-11,02-NOV-11,Lokeswaran,,en,74.198.9.183,esabelle@sympatico.ca,13840580,000000120988335,5,5,Nothing.,
278916,03-NOV-11,02-NOV-11,Ali,,en,76.64.148.163,dpmmyers@bell.net,13840148,000000120975963,3,2,"I think that they have to resolve calls in a certain amount of time. Don't put that pressure on them if you want satisfied customers.

He tried his best and was very polite. I thought the issue was resolved, but it was not.",3
278917,03-NOV-11,27-OCT-11,Timmy,,en,64.231.5.155,bryden.denyes@sympatico.ca,13778630,000000120856061,3,3,,3
278918,03-NOV-11,02-NOV-11,Rey,,en,74.12.2.253,lkeyes@sympatico.ca,13844180,000000120982518,5,5,,5
278919,03-NOV-11,02-NOV-11,Kevin,,en,70.24.214.109,superlebel@sympatico.ca,13848766,000000120976988,5,,"This was the 3rd time I called for the very same reason.  Each time, I leave the call convinced that the issue will be resolved.  Each time, I am left eventually disappointed.",3
278920,03-NOV-11,02-NOV-11,Vidya,,en,64.229.153.252,monifad@sympatico.ca,13845704,000000120991014,2,5,The representative could have listened and stop saying things that were irrelevant.,1
278921,03-NOV-11,29-SEP-11,Nikki,,en,70.54.80.101,msickling@bell.net,13448400,000000120223342,4,3,,4
278922,03-NOV-11,02-NOV-11,Issam,,fr,174.95.239.78,luc.tremblay@sympatico.ca,13844338,000000120990474,4,4,"Reponse plus rapide, moins d'attente en ligne",4
278923,01-NOV-11,31-OCT-11,Catherine,,en,174.95.97.175,geomans@bell.net,13823098,000000120923744,5,5,"Nothing, just keep up the good work",5
278924,01-NOV-11,31-OCT-11,Asir raja,,en,76.71.95.19,dchura@sympatico.ca,13821976,000000120920473,5,5,Nothing,5
278925,01-NOV-11,30-OCT-11,Loyda,,en,70.27.108.6,geraldinegrieve@sympatico.ca,13815148,000000120907058,1,1,"This was my second call that day about the modem problem - this person suggested all of the same troubleshooting as the previous call (none of which had worked)- even though I informed her they had all been tried several times to no avail. Her ultimate solution was that I needed a new modem which would be delivered by courier ""sometime"" in the next 2-3 business days!!! This was completely unacceptable after almost 2 hours on the phone - only to be told that it was a hardware problem - really??? you couldn't have suggested that earlier??
I live in an apartment building so to receive a delivery from Purolator means I have to take time off work as I don't have a car to go the Purolator office if I'm not here when they come.
When I explained this I received no suggestions or other options!!!! Purolator or nothing!
I asked to speak to someone else - was transferred twice and on hold for 20 minutes before arriving at a billing person. She apologised and said that I wouldn't be charged for the days I was without internet and for my time and inconvenience she gave me a $10 credit! I have been a Bell customer for many years and have resisted my husband's requests to change to another internet/phone provider. 
To think that an unspecified # of days without internet, hours on the phone, days off work just to receive another modem is ""worth"" $10 is truly insulting and probably some of the worst customer service I've ever received.
I'm sure that the loss of one customer is just a drop in the ocean to Bell - nonetheless, this experience has prompted me to look elsewhere for our home phone and internet service.",1
278926,01-NOV-11,31-OCT-11,Salvador,,en,65.92.144.101,ping9@sympatico.ca,13827170,000000120917558,5,5,,5
278927,01-NOV-11,31-OCT-11,Karla,,en,69.159.73.230,hans.kuiper@sympatico.ca,13823460,000000120921359,5,5,,4
278928,01-NOV-11,30-OCT-11,Venkatesh,,en,184.144.62.224,p.billard@bell.net,13817722,000000120907413,5,5,,5
279381,04-NOV-11,03-NOV-11,Melinda,,en,70.51.118.22,lorne_roberts@sympatico.ca,13857848,000000121004704,1,1,"Stop sending letters to a customer because when you call the number listed in the letter, your staff cannot answer the questions. Your staff then transfers me to a loyalty department and I have to repeat the security response. The first staff person did not pass on my security response. It is obvious they do not care or are poorly trained. Either way, Bell does not have customer service; you have customers annoyed and angry. Stop sending us letters of aggravation. Stop the stupid mailing campaign and use the money to reduce your services to a loyal customer. Bell wasted my time and have a nice day.",2
279382,04-NOV-11,01-NOV-11,Sukumar,,en,65.93.101.97,cumisky@sympatico.ca,13831118,000000120953739,1,1,"I want to speak with someone in Canada that I can understand.  My e-mail problem is still not resolved to my satisfaction; but after speaking with 2 different individuals that I had difficulty understanding, I became frustrated and left the problem unresolved.",1
279383,04-NOV-11,03-NOV-11,Manoranjith,,en,216.208.58.190,yumyum2000@bell.net,13863340,000000120995099,4,,the bank site expires before we can download it....we need faster service than 24kps.,1
279384,04-NOV-11,03-NOV-11,June,,en,76.64.209.160,riverrunn@sympatico.ca,13860750,000000120997782,4,4,pay my bill lol  really she did a great job.,3
279385,04-NOV-11,03-NOV-11,Manuel,,en,65.93.118.145,contact.1@bell.net,13852810,000000120997803,5,5,"Manuel is a good technician and helped me out to a good degree of satisfaction, however, I would feel much happier if your support technicians were here in Canada. I pay Canadian money for a Canadian service. I expect my consumer dollar to stay and support OUR fragile economy and not that belonging to an exploitable third world country. HIRE CANADIAN. For this reason I am thinking of moving my internet service to a CANADIAN company and, regrettably, would NOT recommend your service to anyone.",1
279386,04-NOV-11,03-NOV-11,Sofien,,fr,70.29.250.107,rachel.pomerleau@sympatico.ca,13860362,000000121015478,5,4,tout à été parfait,5
279387,04-NOV-11,03-NOV-11,Divya,,en,70.24.110.83,nbledin@sympatico.ca,13859278,000000121004410,,4,,3
279388,04-NOV-11,03-NOV-11,Hugo,,en,70.26.16.100,uno.due@sympatico.ca,13862786,000000121011992,4,4,,4
279389,04-NOV-11,03-NOV-11,Grace,,en,70.54.34.241,elainedicaire@sympatico.ca,13853952,000000121000295,5,5,,5
279390,04-NOV-11,03-NOV-11,Rain,,en,70.54.34.241,elainedicaire@sympatico.ca,13853954,000000121003143,5,5,,5
279391,04-NOV-11,02-NOV-11,Sergio,,en,64.229.180.251,detlef.schulz016@sympatico.ca,13839874,000000120988602,3,3,"he didn't seem very patient and he made me feel flustered. Also, he didnt completely resolve the issue. After turning the computer off I lost connection again and had to call Bell the next day. The guy last night was much better.",5
279392,04-NOV-11,03-NOV-11,Hechmi,,fr,69.156.121.112,j.desaulniers@bell.net,13855846,000000121013760,5,5,,5
279393,04-NOV-11,03-NOV-11,Alejandro,,en,131.137.245.208,gordon.maclean1@sympatico.ca,13855058,000000121016610,1,1,Have an ongoing problem with the internet and it is still not resolved. Internet keeps dropping. Service rep is sending a second replacement modem. Touble still exists,2
279394,04-NOV-11,03-NOV-11,Vijay,,en,69.157.54.162,harold.kleywegt000@sympatico.ca,13855366,000000121015678,5,4,,5
279395,04-NOV-11,03-NOV-11,Mindy,,en,69.157.118.216,daraious_billimoria@sympatico.ca,13853104,000000121016028,1,1,"The person ""Mindy"" who took the call, did not understand the issue at all.  She did not even understand what POP3 really means. After spending a long time explaining to her what the problem was she disconnected the line, and I had to call back.",
279396,04-NOV-11,03-NOV-11,Greg,,en,74.198.9.174,mark.gayle.com@sympatico.ca,13858384,000000120994118,1,3,,3
279397,04-NOV-11,03-NOV-11,Alpha,,fr,174.93.248.204,smhf@sympatico.ca,13861858,000000121007171,2,2,Ont m'as pas offert ce que j'ai demandé.La compétion as une meilleur offre que vous et vous ne pouvez l'egaler.Je vous avais deja demandé ca dans le passé avec un autre compte et une fois que je suis parti  vous avez voulu égaler l'offre de la competition et je vous ai dis trop tard.Faite votre meilleur avant que le client parte apres il est parti et ne reviens pas.,2
279398,04-NOV-11,03-NOV-11,Ivan,,en,76.67.19.173,r-sampson@sympatico.ca,13860306,000000120996866,5,5,It was quick and very helpful,4
279399,04-NOV-11,03-NOV-11,Krishidhar,,en,74.15.92.157,nighs@bell.net,13859398,000000121005287,3,3,well they want a technician to come... last time a technician came bell emailed me that he wasn't coming so I went back to work ... when I got home he had been there and they charged me over $100 to tell me I had a problem... this was a diagnostic charge.. I am still paying for it monthly.. I am thinking of seriously doing something else because dial up was faster... and why do I pay so much to bell each month.. It does work better since they guy came and did something outside 2 months ago but I wonder if I have to pay another $150 or whatever..because my internet doesn't work... maybe you just oversold in my neighborhood.. The people upstairs with bell have same problem and someones friend too.. maybe you are doing work on the lines and won't tell me... then I have to reprogram the wireless or it won't come back on... or call bell.. the internet just goes off line for a few hours at a time and then returns sometimes.,1
279400,04-NOV-11,03-NOV-11,Walter,,en,70.29.127.46,gsharnden@sympatico.ca,13855188,000000120994818,2,4,"I have a problem hearing, the 1st rep was very hard to understand, he left me on hold for an extended period I eventually hung up, got another rep, he was easier to understand but was unable to work with him he was asking me to do a speed test among other things items I am not familiar with told him was unable to continue. Got a call back in the pm from a gal she said she increased my speed.Your reps must realize not all of us are computer literate",4
279401,04-NOV-11,03-NOV-11,Nayeem,,en,76.70.112.108,karvelasg@bell.net,13856992,000000121002199,1,1,"Bell should train there employees to be more customer oriented, polite, have knowledge of there products. also they should have real supervisors that know what they are doing and not pretend that they know. do be honest i don't know why i am filling this survey, i wont go anywhere, and that because people at Bell don't care about there customers and that's a fact. i thought that Rogers was bad but BELL IS WORST!!!!!! i am still having problems with my products. if someone really cares and reads this survey they should look at my account and see what kind of HELL!!!! Bell has put me thou from June!!!!!  ",1
279402,04-NOV-11,03-NOV-11,Annie,,en,74.15.246.94,rjdewsbury@sympatico.ca,13860760,000000121013409,3,5,Your operators should investigate the tower service status befor making each customer recheck their own equipment.,4
279403,04-NOV-11,03-NOV-11,Sami,,fr,76.69.111.7,guylaine.vachon2@sympatico.ca,13855250,000000120992882,5,5,,5
279855,01-NOV-11,25-OCT-11,Gautham,,en,184.145.114.134,ed.filby@sympatico.ca,13750840,000000120806241,3,1,Rep was dealing with our problem when our call was disconnected. Don't know if he would have been able to resolve it or not.,
279856,01-NOV-11,30-OCT-11,Salvador,,en,74.15.57.111,bak.ulrich@sympatico.ca,13813484,000000120910064,5,5,,4
279857,01-NOV-11,29-OCT-11,Afroze,,en,70.30.80.20,dgarde@sympatico.ca,13805854,000000120899194,5,5,,5
279858,01-NOV-11,26-OCT-11,Hakim,,fr,174.88.164.206,scotnan@sympatico.ca,13774636,000000120836493,4,5,,5
279859,01-NOV-11,31-OCT-11,William,,en,184.145.12.188,dennyest@sympatico.ca,13822072,000000120915881,4,4,Should let your customer be awared of any special offer at any time.,3
279860,01-NOV-11,26-OCT-11,Hanen,,fr,70.29.194.165,langbour@bell.net,13770098,000000120817356,3,4,Attente moins longue.,5
279861,01-NOV-11,26-OCT-11,Haythem,,fr,70.26.204.103,claudestgermain@bell.net,13764854,000000120815943,2,1,votre intervenant avait un accent francais   difficile a comprendre pour un   quebecquois       il ne me conprenait et me faisait  repetrer plusieurs fois ma question ,1
279862,02-NOV-11,31-OCT-11,Chiheb,,fr,76.69.185.198,c__grenier@sympatico.ca,13821150,000000120918914,5,5,"M.Chiheb a compris très rapidement mon problême et commandé un modem de remplacement 2 Wire que je recevrai dans 2 jours.
Je l'ai reçu en moins de 24 heures.
Impressionnant!",5
279863,02-NOV-11,31-OCT-11,Med Amine,,fr,174.91.238.124,sokornth.lim@sympatico.ca,13828446,000000120919810,2,2,"Avant cette appelle, on m'a promis de me donner un rabais mais rien n'est fait. La même chose il y a deux ans et maintenant je vais vérifier le mois prochain.",2
279864,02-NOV-11,24-OCT-11,Kamel,,fr,76.67.201.194,Jose.Cacheiro@bell.net,13735490,000000120756822,4,5,,5
279865,02-NOV-11,01-NOV-11,Mohammed,,en,65.93.165.45,stan.johnstone@sympatico.ca,13835734,000000120952000,5,5,,5
279866,02-NOV-11,01-NOV-11,Melvin,,en,70.53.105.185,jams42@sympatico.ca,13832586,000000120953043,3,1,"2 house visits by line techs, another one scheduled today, a new modem, many many calls to tech support and I still DO NOT have stable internet. This issue has been ongoing since October 20th, which is ridiculous. All I ask for is a stable internet connection, so I cannot understand why it seems to be so hard for Bell to give me one.",3
279867,02-NOV-11,31-OCT-11,Nadia,,fr,50.100.135.128,simard.cantin@sympatico.ca,13828348,000000120918731,4,5,"Avant de parler à Nadia, je parlais avec un représentant qui m'a mis en attente et m'a coupé la ligne. Ensuite j'ai dû patienter sur la ligne car tous les agents étaient occupés.",2
279868,02-NOV-11,01-NOV-11,Daniel,,en,70.55.0.224,rladam04@sympatico.ca,13835184,000000120947064,3,3,"I really am beginning to hate Bell because you cant get anything I agree upon RIGHT....here I am told that I am being upgraded to high speed, and supposedly getting 50 percent off well I guess when you darn well know that I am not getting what you claim I am getting.  Daniel did a speed test and BINGO proof in the pudding, 3.59 instead of 7 what else is new...I have other issues with bell but too tired of it all...Daniel did his job tellling me the truth but the rest of BELL, better step up to the plate and get it right.",1
279869,02-NOV-11,01-NOV-11,Michelle,,en,24.109.59.148,dorcla@sympatico.ca,13831448,000000120942327,5,5,,5
279870,01-NOV-11,31-OCT-11,Hemavathi,,en,76.69.13.19,drbott@bell.net,13822342,000000120916960,5,5,can't think of anything,5
279871,01-NOV-11,31-OCT-11,Hanen,,fr,76.69.177.32,m.a.thibault@sympatico.ca,13825510,000000120927330,2,2,c'est supposé être Bell Canada pas Bell Tunésie ! ,2
279872,01-NOV-11,31-OCT-11,Silvia,,en,174.88.118.2,timkerr3@sympatico.ca,13828968,000000120917616,4,4,High speed internet is so much better than dial up.,4
279873,01-NOV-11,31-OCT-11,Lamya,,en,174.88.118.2,timkerr3@sympatico.ca,13828970,000000120918228,4,4,High speed internet is so much better than dial up.,4
279874,01-NOV-11,28-OCT-11,Khalil,,fr,174.92.88.202,beaudoin2009@sympatico.ca,13791770,000000120866312,2,1,Régler mon problème d'internet,2
279875,01-NOV-11,26-OCT-11,Jason,,en,69.156.179.68,bgreenizan@bell.net,13763868,000000120821280,4,4,You did what you could to answer my problem.  I just wish I could find an easier way to login to my blee email or at least remember how to do it each time I use it.,4
279876,01-NOV-11,31-OCT-11,Jeff,,en,72.52.96.11,mike.rappos@sympatico.ca,13826212,000000120921285,3,4,Hold Time,4
279877,01-NOV-11,31-OCT-11,Leah,,en,70.52.185.242,flherman@sympatico.ca,13822790,000000120917767,4,4,"For quite some time we were on FIB12 and found the processing quite slow. As recommended earlier we moved to FIB16 (oct 31stPM). After the FIB16 installation the technician, before leaving our home, as requested by us performed a test and found that we were not even getting to 10(& probably would never have got to 10 before) We are very disappointed that we have been paying for FIB12 all this time and not getting our money's worth. NOT WHAT WE HAD COME TO EXPECT FROM BELL OVER THE SO MANY YEARS OF BEING A VERY FAITHFUL CUSTOMER.***SO THE BELL RECORD SHOULD HAVE SHOWN WHAT KIND OF SPEED WE WERE ACTUALLY EXPERIENCING SO THAT LEAH THE CUSTOMER REP COULD HAVE BEEN AWARE OF THIS PROBLEM AHEAD OF THE ACTUAL IN HOME SERVICE CALL. ",3
279878,01-NOV-11,31-OCT-11,Nas,,en,70.26.36.203,kpma@sympatico.ca,13824834,000000120921489,5,5,,5
279879,01-NOV-11,31-OCT-11,Lukasz,,fr,74.12.231.215,carveronique@sympatico.ca,13821268,000000120920634,5,5,C'était à ma totale satisfaction.,5
279880,01-NOV-11,31-OCT-11,Edwin,,en,70.49.51.182,joan.shute@sympatico.ca,13824250,000000120930933,5,5,,4
279881,01-NOV-11,25-OCT-11,Andy,,en,174.95.10.54,russellsuper@sympatico.ca,13759518,000000120791629,5,5,"Nothing. I was immediately sent a bunch of filters to be attached to my phone lines, as requested.
Question #4 is based on my previous experience.",4
279882,01-NOV-11,31-OCT-11,Chad,,en,174.92.59.34,gm434@bell.net,13823262,000000120918639,5,5,,5
279883,01-NOV-11,31-OCT-11,Lucas,,en,64.229.129.119,monika.wolf@sympatico.ca,13826388,000000120925157,4,4,"not to put the charges for the modem on my bill, because, I had called BELL immidiatly when I received the RETURN MODEM letter. Bell was aware that the technician took the old modem back, so why the hassel of charging me later on.
It is very frustrating and infuriating espacially for an older person",5
279884,01-NOV-11,31-OCT-11,Pavan,,en,174.92.59.34,gm434@bell.net,13823264,000000120918039,5,5,,5
279885,01-NOV-11,31-OCT-11,Diana,,en,76.69.85.33,dsjordan@sympatico.ca,13822360,000000120923571,1,1,Answer the phone. Diana was fine but when she passed me on I waited forever and finally gave up.,1
279886,01-NOV-11,28-OCT-11,Hatim,,en,74.15.242.185,jprimeau1@sympatico.ca,13796826,000000120875288,4,4,"Hakim was very helpful and courteous, but he was trying to resolve a concern with a previous issue with a Turbo Hub connection that didn't work. There has been no followup with that Bell experience of Oct. 18/11. The Turbo Hub was returned according to mailing directions on Oct.19/11 and there has been no further contact with Bell in spite of the fact that I was told by the customer care technician that someone would be in contact to help resolve this issue.
",3
280357,03-NOV-11,02-NOV-11,Hela,,fr,69.156.204.136,chplante@sympatico.ca,13838994,000000120970019,4,4,,4
280358,03-NOV-11,01-NOV-11,Brett,,en,24.72.106.25,ranima@sympatico.ca,13835006,000000120953781,5,5,"I will always recomend bell but only
Home phone and internet services",4
280359,03-NOV-11,02-NOV-11,Makram,,fr,65.92.31.197,marnik7@sympatico.ca,13844916,000000120982496,4,4,,5
280360,03-NOV-11,31-OCT-11,Dilip,,en,99.248.237.131,bwen@sympatico.ca,13821128,000000120919094,4,3,Gotten service done faster. Initial call was Oct 19 and took this long and many many phone calls and much frustration as well as lack of service for 2 weeks. Seems to be a great deal of lack of communication between departments. If there had been another service available in our area we would have changed to them. Very dissatisfied with overall customer service from Bell at this time!!!,3
280361,03-NOV-11,03-NOV-11,Abid,,en,76.69.136.98,lah@sympatico.ca,13843804,000000120991515,5,5,Abid resolved a problem which I first reported on Sat Oct 29.  The problem was escalated twice on that date and I was told I would get a call back.  I gave up waiting and called again on Nov 3rd.  My recent experience was fine - but I would have appreciated a call back from Sat.,3
280362,03-NOV-11,31-DEC-09,Parul,,en,70.26.158.79,elenaleone@sympatico.ca,7635420,000000105131332,2,2,"your payment system is absolutely atrocious, completely flawed and absolutely ubsered. Debit transactions should not take 3 weeks to be set up. it takes an insurance company 5 days but bell canada which has been around since the 1800's and supposedly one of the most sophisticated companies to deal with has a bank processing rate of 3 weeks.... just wanted to know if you guys simply dont want my money and dont want any further business. at this point in time i find you guys simply rediculous.",2
280363,03-NOV-11,02-NOV-11,Jose,,en,174.88.56.92,mczebieniak@sympatico.ca,13845176,000000120989378,5,5,Charge less for the internet.My friend was with your company and he changed and now he is with the ACN got better deal there for super speed internet he pays $32.00 per month and he can load unlimited.For me you did a nice job.Thank you very much.  ,4
280364,04-NOV-11,02-NOV-11,Naveenkumar,,en,174.88.138.100,Cerberus666@bell.net,13836610,000000120983815,5,5,"I have a hearing problem which will be fixed soon. It is a problem on tone. I hear some voices very clearly and some I can't make out at all. 
I don't want to be rude but is it OK for me to ask for a different tech.? This will just be until my hearing is fixed.

Sincerely 
Graham Miles",5
280365,04-NOV-11,03-NOV-11,Krishidhar,,en,74.12.41.192,richard.diosi@sympatico.ca,13860684,000000121006602,5,5,,5
280366,04-NOV-11,03-NOV-11,Hela,,fr,65.94.168.23,pirlouis@sympatico.ca,13860052,000000120994509,5,4,rien,5
280367,04-NOV-11,01-NOV-11,Robbie,,en,174.91.157.119,pho@sympatico.ca,13834806,000000120947239,1,1,"This representative was rude and not very helpful. I simply asked for a service move and his response was to call back four days before we move which is contrary to what is posted on your website. I've been a long time customer and if this is the type of customer service from Bell, I would not hesitate to let all my friends and family know not to use Bell.

I ask that you please listen to the call (I hope it was recorded) and make your own judgement ",1
280368,04-NOV-11,03-NOV-11,Julio,,en,184.148.8.158,e-klektek@bell.net,13853840,000000121002051,5,5,"Can't think of a thing, I didn't even have to wait in queue!",5
280369,04-NOV-11,03-NOV-11,Samia,,fr,65.93.14.50,johanne.zenga@sympatico.ca,13856622,000000121003914,,,"Executer ma demande demande la première fois que j'ai communiqué avec Bell soit le 5 octobre dernier. J'ai rapellé le 18 octobre ,le 27 octbore et finalement le 3 novembre et je n'ai toujours pas les fameuses étiquettes pour le retour du modem alors que j'avais demandé de recevoir au plus tard le 3 novembre!",
280370,04-NOV-11,03-NOV-11,Priyanka,,fr,198.103.104.11,marialo@sympatico.ca,13858312,000000121014772,5,5,"Si le temps d'attente pouvait être réduit, ce serait beaucoup mieux.
",5
280371,04-NOV-11,03-NOV-11,Sofien,,fr,184.144.175.104,s.thuot@sympatico.ca,13861240,000000121010992,4,4,,5
280372,04-NOV-11,03-NOV-11,Eka,,en,184.147.5.190,h.mainse@sympatico.ca,13855278,000000120997645,4,4,,5
280373,04-NOV-11,03-NOV-11,Melvin,,en,76.71.52.154,glcollis@sympatico.ca,13855008,000000121000000,5,5,"There was nothing that could have been done, as Melvin was excellent and he was very easy to talk to and understand. 
I have bell internet/land line at both home and cottage plus Express View and am pleased with all services.",5
280374,04-NOV-11,29-OCT-11,Ramy,,fr,65.93.129.247,ronald.mullin@bell.net,13811230,000000120891493,5,5,,4
280375,04-NOV-11,03-NOV-11,Victoria,,en,74.14.86.35,mikjac@sympatico.ca,13858914,000000120996950,3,2,appeared to be a large e-mail problem that the service rep was not aware of and could not resolve....rep was very attentive and made out a ticket to get tech help...I COULD UNDERSTAND THE REP WHICH IS A CONSIDERABLE IMPROVEMENT OVER PREVIOUS CALLS TO YOUR HELP PEOPLE ,4
280376,04-NOV-11,03-NOV-11,Brenda,,en,99.231.79.6,susanbiggs@bell.net,13862210,000000121014158,5,5,Nothing.  The call was answered promptly and the customer service technician was very helpful.,5
280377,04-NOV-11,03-NOV-11,Hassan,,en,65.93.99.155,jjjjjz@sympatico.ca,13856456,000000121008171,5,5,,5
280378,04-NOV-11,03-NOV-11,Noureddine,,fr,67.68.166.22,rlcha@sympatico.ca,13860772,000000121000996,4,4,"Il y a 2 semaines, j'ai fait une demande pour le mëme problème, on m'a dit que c'était réglé mais non. Je me demande pourquoi vous retener une copie sur votre system mëme une fois que lorsque j'efface. ainsi que toutes les photos sur mon ordi.
une réponse serait appréciée.",4
280379,04-NOV-11,03-NOV-11,Mohammed,,en,174.95.210.69,ken.walker2@sympatico.ca,13857108,000000121010408,4,5,,4
280380,04-NOV-11,03-NOV-11,Denice,,en,70.27.48.210,bertini@sympatico.ca,13851694,000000120997828,5,5,NOTHING!! ITS NICE TO TALK TO SOMEONE IN CANADA FOR A CHANGE!!,5
280381,04-NOV-11,03-NOV-11,Zied,,fr,174.92.240.245,lissa.m@sympatico.ca,13857736,000000121016859,5,5,"Zied m'a donné un excellent service, pour la première fois j'ai eu un sourire à la suite de mon entretien téléphonique avec Bell. ",5
280382,04-NOV-11,02-NOV-11,Jose,,en,174.92.102.238,w.gardiner@sympatico.ca,13849672,000000120967494,5,5,everything o.k.,5
280383,04-NOV-11,03-NOV-11,Munwar,,en,69.156.29.109,dorothywilliams@sympatico.ca,13853666,000000120995275,4,4,,4
280384,04-NOV-11,03-NOV-11,Kelly,,en,70.26.109.97,al.corrigan@sympatico.ca,13850758,000000120995620,5,5,,5
280385,01-NOV-11,31-OCT-11,Jazel,,en,67.71.145.145,sharon.obyrne@sympatico.ca,13828258,000000120922132,4,3,I am not happy with your concept of a contract. I would like to know what I have to do to ensure my contract remains stable for the length of time I agree to.,3
278929,01-NOV-11,27-OCT-11,Frank,,en,50.101.91.21,kholebek@sympatico.ca,13783670,000000120859687,3,4,"The tech support is usually helpful,although they don't always listen to the person calling. Assuming they have a 'set' procedure to follow and ONLY go by that. I have had so many issues with the internet service, I trouble shoot the first line of questions before I call, I inform them I have done this and they still INSIST I do it ALL again. Time is of the essence to many people not just those on the phone line. I would also prefer someone that understands and can communicate in the English language. This may sound rude but if I can not understand the person on the other end how am I to follow the slightest of instructions? I live in Canada I expect someone to speak with the same clarity, that we use, ENGLISH. ",3
278930,01-NOV-11,28-OCT-11,Koussay,,fr,76.67.150.183,louisg@bell.net,13798104,000000120875772,4,4,,4
278931,01-NOV-11,31-OCT-11,Wajih,,fr,70.26.177.143,lalbert11@sympatico.ca,13824944,000000120924028,5,5,,5
278932,01-NOV-11,31-OCT-11,Reshma,,en,174.89.42.46,tommcquiston4@sympatico.ca,13829032,000000120927844,5,5,I can't think of a thing.,5
278933,03-NOV-11,02-NOV-11,Edwin,,en,70.50.153.80,ply@bell.net,13846698,000000120980469,4,1,Don't ever shut down my communication via internet and/or phone again without informing those affected...completely unacceptable  for a communications company.,
278934,03-NOV-11,02-NOV-11,Ali,,fr,70.51.50.239,e.cassell@sympatico.ca,13840300,000000120977045,5,5,,5
278935,03-NOV-11,04-SEP-11,Radhika,,en,184.146.71.216,imre1@bell.net,13128467,000000119645796,1,1,You could have shown you care about my welfare in the least.,1
278936,03-NOV-11,19-SEP-11,Gabriel,,en,184.148.184.87,jbsmanagement@sympatico.ca,13312390,000000119994738,1,1,You could have fixed the problem. The problem is that voice messaging is not activated for incoming long distance calls. This was not fixed after my first complaint and has not been addressed following my second complaint in October.,1
278937,03-NOV-11,31-OCT-11,Wafa,,fr,174.89.167.217,l.lad@sympatico.ca,13824882,000000120929977,5,5,,5
278938,03-NOV-11,02-NOV-11,Hector,,en,70.49.168.170,s.j.l2@sympatico.ca,13847694,000000120979380,4,4,"The first technician that came on Wednesday, only got our phone line up and running, however, he bypassed my internet access.  He knew that I have internet, yet still, he did not hook it up.
Today, Thursday, a technician named Michael came, and really did a great job.  He answered all my questions, and did so with a smile on his face.  Nice to see for a change.  Send Michael anytime.",4
278939,03-NOV-11,02-NOV-11,Shirin,,en,64.229.154.142,kisby@sympatico.ca,13843596,000000120966414,4,4,,4
278940,03-NOV-11,02-NOV-11,Carlos,,en,174.88.228.130,dragan.milicevic@sympatico.ca,13840162,000000120986375,5,5,,3
278941,03-NOV-11,02-NOV-11,Alexandra,,en,174.94.18.223,john.lawson@sympatico.ca,13842974,000000120988313,4,4,"If you get a confirmation number for escalation to a technician, there should be a direct phone number to the technical department, not have to go through SCI again.",4
278942,03-NOV-11,02-NOV-11,Ali,,en,65.95.48.253,hbkelly@sympatico.ca,13841744,000000120977142,2,3,He could have answered my question on why the problem occurred.,3
278943,03-NOV-11,02-NOV-11,Vidya,,en,70.30.48.58,lucyf@sympatico.ca,13844372,000000120991254,5,5,"I would like to have spoken to a Canadian operator, as from India, it is very difficult to understand them.  I had to make her repeat often.",5
278944,03-NOV-11,02-NOV-11,Nischal,,en,65.92.76.71,karen.d@sympatico.ca,13843362,000000120990088,1,1,Having called the number for 24/7 service I had to stay on the line for 25 minutes before someone answered.  When they did they did it still took them a long time to figure out the issue. When I asked to speak with a Manager I was told that that would not be necessary.  I demanded and was passed to someone who said that they were the manager.  They still could not resolve my issue and at several times infered that I was lying to them.  When I asked for a direct line to reach that individual I was told that would be impossible as I would just have to end up at a call centre.  I do not appreciate being sent to an overseas call centre for an issue that should be resolved.  My internet was cut off at 8:00 and the business office was closed at that time so who did the disconnecting and why could technical support not reconnect the internet.  ,2
278945,04-NOV-11,03-NOV-11,Benjamin,,en,65.92.196.195,carley@sympatico.ca,13852246,000000121007205,5,5,,4
278946,04-NOV-11,03-NOV-11,Arun,,en,184.144.32.59,iclapham@sympatico.ca,13855688,000000120995982,4,4,,4
278947,04-NOV-11,03-NOV-11,Chelsey,,en,74.14.62.104,camjoan@sympatico.ca,13852192,000000121008447,4,3,"automated instructions to get to Chelsey were not very clear, I spoke to the wrong person twice, and had to call 2 different numbers.  You could make that better.",4
278948,01-NOV-11,31-OCT-11,Dilli,,en,174.92.103.94,rparker@sympatico.ca,13827814,000000120926292,5,5,,5
278949,01-NOV-11,31-OCT-11,Chandler,,en,76.64.149.104,gkd35@sympatico.ca,13823216,000000120916045,4,5,Chandler did a good job in dealing with my situation. My concern is that the billing department gets the resolution correctly as I am paying up front in anticipation of forthcoming credits.,3
278950,01-NOV-11,31-OCT-11,Margaret,,en,174.92.242.12,c.jorgensen020@sympatico.ca,13821142,000000120919862,5,5,Nothing I was completely satisfied,5
278951,01-NOV-11,31-OCT-11,Manish,,en,174.92.242.12,c.jorgensen020@sympatico.ca,13821140,000000120928935,5,5,"Nothing, because I now can use my 
sympatico email address.",5
278952,01-NOV-11,31-OCT-11,Atoiya,,en,76.64.148.220,randcbyers@sympatico.ca,13827400,000000120925057,5,5,Speak louder and clearer,5
278953,01-NOV-11,31-OCT-11,Diddharth,,en,184.147.13.59,paul.presswood@sympatico.ca,13826978,000000120927126,3,1,"after working with the representative for over an hour, I was told the problem would be elevated and I could expect to be contacted within 24-48 hours, sorry, that is not acceptable",3
278954,01-NOV-11,30-OCT-11,Allan,,en,70.27.78.207,gandeschaubel@sympatico.ca,13815086,000000120912523,5,5,remove the advertisement that came when I called for technical help--it stated I could have 2 yrs free service for a bundle with my TV cable since Cogeco was now updating our area to digital. I thought this was improper advertisement and unreal.  Eileen Schaubel,5
278955,01-NOV-11,31-OCT-11,Diaraye,,fr,174.91.238.151,moore.nancy@sympatico.ca,13826408,000000120914699,3,3,"Vous auriez pu respecter votre parole et de ne pas m'enlever le privilège d'utilisation internet ILLIMITÉ que j'avais depuis nombre d'année! Faut toujours vérifier nos factures et ensuite appeler et critiquer, ça devient lassant, disons que le niveau de confiance n'est pas très élevé.",2
278956,01-NOV-11,31-OCT-11,Mark,,en,65.92.69.160,normacoombs@sympatico.ca,13826736,000000120916088,3,3,Advise by email of projected increase in service.,3
278957,01-NOV-11,27-OCT-11,Michel,,en,65.94.253.102,tongel@bell.net,13789600,000000120857524,5,4,,3
279404,04-NOV-11,02-NOV-11,Arjuman,,en,174.88.16.110,busch@sympatico.ca,13838468,000000120985283,4,3,We were having an issue with a new IPad we purchased. It is receiving emails but not sending from the Sympatico account. It works fine from a g-mail account. The rep went through all the Sympatico settings and everything appears to be set up properly and at this point it looks like it might be an Apple problem. The only real problem I had with the rep was her accent. I found it difficult to understand her and she had to repeat herself several times. She was understanding and we worked through it. ,3
279405,04-NOV-11,03-NOV-11,Paula,,en,66.78.101.45,mokeefe31@sympatico.ca,13859060,000000120997109,5,4,nothing,3
279406,04-NOV-11,03-NOV-11,Priya,,en,184.146.155.39,wwatson@bell.net,13863254,000000121005367,5,5,I had some difficulty understanding her English,5
279407,04-NOV-11,03-NOV-11,Matthew,,en,70.29.131.170,imacat@sympatico.ca,13855716,000000121015808,5,5,,5
279408,04-NOV-11,03-NOV-11,Hssen,,fr,184.146.252.254,uparadis@sympatico.ca,13862790,000000121011715,5,5,technicien très cordial et qui connait son affaire,5
279409,04-NOV-11,03-NOV-11,Erika,,en,174.93.167.218,gusk07@sympatico.ca,13855230,000000120997402,5,5,,5
279410,04-NOV-11,31-OCT-11,Sana,,en,76.67.57.9,simmondds@sympatico.ca,13828350,000000120922619,5,5,"Sana was the last person I was transferred to after talking to 2 other people. Your front line staff should get more training, my issue was to do with my bell turbo stick which te other people coulf not help me with. Sana was excellent.",5
279411,04-NOV-11,03-NOV-11,Cecelia,,en,70.50.197.219,ascamurra@sympatico.ca,13851312,000000121008017,4,4,resolve problems on first call.This was my thitd call.,4
279412,04-NOV-11,03-NOV-11,Moses,,en,76.64.195.113,pry30@bell.net,13860232,000000121016189,5,5,"
nothing, every thing was good!",5
279413,04-NOV-11,03-NOV-11,Shashank,,en,67.71.93.25,phil.poirier@sympatico.ca,13859948,000000121003449,5,4,Nothing,5
279414,04-NOV-11,01-NOV-11,Abinash,,en,192.75.118.47,bfollwell@bell.net,13830532,000000120948534,5,5,"nothing. the internet service is great, now. the satlite system for the TV has a lot to be desired. i would not recommend the TV service to anyone, in fact we are considering having everything bell removed from the house. we have been very disallusioned with the bell satelite system.i would definately recommend the internety but nothing else.",5
279415,04-NOV-11,03-NOV-11,Divya,,en,70.48.228.9,gary.horton@sympatico.ca,13854696,000000121001278,4,4,,4
279416,04-NOV-11,03-NOV-11,Selene,,en,65.95.80.108,peterbarby@sympatico.ca,13859900,000000120995768,1,1,Actually do somthing.,1
279417,04-NOV-11,02-NOV-11,Jean-Philippe,,en,174.91.83.71,mcaldwell@sympatico.ca,13845120,000000120986070,5,5,on a 1 - 10 (10 being high) JP was a 10.  He could not have done better.  An excellent representative for your company,5
279418,04-NOV-11,02-NOV-11,Daniel,,en,70.51.176.151,teresa.maguire@sympatico.ca,13849056,000000120980205,4,4,,4
279419,04-NOV-11,31-OCT-11,Janet,,en,174.88.9.49,john_smit1@sympatico.ca,13824340,000000120924438,4,2,,4
279420,04-NOV-11,03-NOV-11,Bettaib,,fr,76.65.64.119,loure@sympatico.ca,13857908,000000121000273,5,4,Tout a été parfait,4
279421,04-NOV-11,02-NOV-11,Laddavanh,,en,70.51.176.151,teresa.maguire@sympatico.ca,13849058,000000120980563,4,4,,4
279422,04-NOV-11,03-NOV-11,Melvin,,en,67.68.14.6,ray.dzombak@sympatico.ca,13860452,000000121010193,4,4,,5
279423,04-NOV-11,27-OCT-11,Salvador,,en,70.51.176.151,teresa.maguire@sympatico.ca,13789380,000000120839952,4,4,,4
279424,04-NOV-11,03-NOV-11,Asma,,fr,67.201.38.205,philippeloiselle@bell.net,13859964,000000120993750,4,5,,3
279425,04-NOV-11,02-NOV-11,Youssef,,en,67.68.142.77,dsunflowers@sympatico.ca,13840220,000000120973573,1,1,When your reps call me from the loyalty dept. and offer me special rates then I do not get them - I have been calling for 4 months I am not satisfied.  I was told if I wasn't satisfied he cud cancel my service.  I said  I will decide when it is cancelled - not u.,2
279426,04-NOV-11,03-NOV-11,Jose,,en,207.164.79.69,skuze@sympatico.ca,13861836,000000121012741,5,5,Nothing - Jose was great!,4
279427,04-NOV-11,03-NOV-11,Suraj,,en,184.146.154.249,sag1969@sympatico.ca,13861296,000000121006849,4,4,"This Sitution was resolved in a timly manner with no issues to speak of. Even the Tech support I received in my home was great (prior to my call). 
Never had an issue with Tech Support, My issues are with your sales team and how they misinform people just to make the sale.  But then I am told that is how they are trained!",3
279428,01-NOV-11,31-OCT-11,Melvin,,en,76.65.187.243,viger@bell.net,13829284,000000120922607,5,4,It was a pleasure exchanging thoughts with you.,5
279429,01-NOV-11,31-OCT-11,Mindy,,en,67.71.94.37,bryan.black@sympatico.ca,13821072,000000120932048,3,3,Someone I could understand,3
279430,01-NOV-11,31-OCT-11,Shinoj,,en,76.64.226.59,purnismacleod@sympatico.ca,13827283,000000120920830,5,5,nothing needed improving,5
279431,01-NOV-11,31-OCT-11,Johanna,,en,67.71.94.37,bryan.black@sympatico.ca,13821074,000000120932385,4,4,"This all stemmed from a previous inquiry which was made on Oct 27 or 28 pertaining to increases in my monthly billing, And when I told this Rep my confirmation #, I was told that it was not a Bell #, So I am uneasy as to what to expect, when I receive my next bill. And as a result of my call for billing inquiries, and subsequent changes made by the customer loyalty dept. I have to take time from my life and return a modem I did not request or need!",3
279432,01-NOV-11,27-OCT-11,Nebgha,,fr,174.92.168.34,rgbrideau@sympatico.ca,13787566,000000120841462,1,1,Engager du personnel qui connait la différence entre un ordinateur et une TV. J'avais un problème avec le service de sécurité internet qui m'empêchait de visualiser un programme de TV sur internet et à votre service d'informatique on m'a transféré au service de TV qui m'a retourné au service d'informatque où finalement on m'a suggéré de désactiver le blocage de publicités pour écouter mon programme de TV. Finalement j'ai trouvé la solution par moi-même.,3
279433,01-NOV-11,28-OCT-11,Anne-Marie,,en,65.95.106.61,d.l.ward@sympatico.ca,13793166,000000120872601,1,3,"I requested that someone who knows Mac computers be sent to help solve the Internet problem.  The person sent was a technician who knew about the internet service.  He did not, however, know anything about Mac computers and was unable to reconnect my Mac to my wireless internet.  He succeeded in getting my internet service started but was unable to get my Mac hooked up with my wireless internet system.  I am still waiting for someone to do this as I have had my wireless system for a number of years.",1
279434,01-NOV-11,31-OCT-11,Srinivasan,,en,76.67.6.113,prettyp@sympatico.ca,13827246,000000120918134,5,5,Keep the job in Canada. ,3
279887,01-NOV-11,18-OCT-11,Gabriel,,en,70.29.5.56,operagypsy@bell.net,13674354,000000120634346,3,3,"I was told the technician would call back in 30 minutes to let me know if the problem with the line had been resolved; I waited at home for that call which never came.",3
279888,01-NOV-11,30-OCT-11,Bhavana,,en,70.27.108.6,geraldinegrieve@sympatico.ca,13815150,000000120905936,2,3,The lady I was speaking to was very unclear about what she was doing and why - I was put on hold (not sure why)for 4-5 minutes twice - her suggestions were not applicable to my computer/browser.,2
279889,01-NOV-11,31-OCT-11,Kiely,,fr,69.156.170.81,france071@sympatico.ca,13822830,000000120922603,3,2,"nous avisez avant la fin d'une promotion, car je dois appeler pour négocier et on a refusé de me créditer l'augmentation de 5$ pour internet pour octobre.",1
279890,01-NOV-11,27-OCT-11,Michael,,en,70.30.18.197,dransom@sympatico.ca,13780316,000000120851383,2,1,"I do not feel as though I was given a straight answer about the situation - especially considering that previous and subsequent calls have indicated that this person did not know what to tell me, so told me that the modem was shipped... it wasn't.  ",2
279891,01-NOV-11,31-OCT-11,Nawel,,fr,69.159.131.128,raymonde_gervais@bell.net,13827428,000000120932073,5,5,,5
279892,01-NOV-11,31-OCT-11,Hedi,,fr,174.94.91.80,viamtl@sympatico.ca,13829276,000000120926346,5,5,,4
279893,01-NOV-11,31-OCT-11,Michelle,,en,64.231.220.44,j_gross@sympatico.ca,13823814,000000120919343,5,4,,4
279894,01-NOV-11,31-OCT-11,Ryan,,en,74.12.118.189,g_hb@sympatico.ca,13822942,000000120930648,5,5,,5
279895,01-NOV-11,31-OCT-11,Nora,,en,64.228.158.171,ladygrace59@sympatico.ca,13824926,000000120918038,4,4,Nothing that I can remember at time.Thanks Nora,4
279896,01-NOV-11,31-OCT-11,Aurea,,en,70.27.107.156,john.marecki@sympatico.ca,13824328,000000120931183,3,2,check pricing for internet speed upgrade,2
279897,01-NOV-11,31-OCT-11,Rey Ivan,,en,174.94.29.240,velmahjr@bell.net,13829246,000000120927757,4,4,You could have walked me through the procedure rather than you doing it for me.,4
279898,01-NOV-11,31-OCT-11,Gunson,,fr,50.100.131.9,gilles.labrosse@sympatico.ca,13823174,000000120919805,5,5,"Rien de plus, le service est toujours excellent.",5
279899,01-NOV-11,31-OCT-11,Anne,,en,204.237.75.34,abarnes@sympatico.ca,13819992,000000120921499,5,5,Better systems co ordination between Bell and Microsoft required. Microsoft system arbitrarily invalidates Sympatico passwords and customers have to reset frequently via Bell service personnel. I suspect that MS upgrades clash with the Bell/MS systems interfacing. One MS response actually stated my Sympatico e mail address did not exist. ,4
279900,01-NOV-11,27-OCT-11,Danny,,en,66.135.123.195,m_easton@sympatico.ca,13784750,000000120842432,1,1,"I a totally dissatisfied with the service. The technician who set up the computer neglected to insert some of the wires, thus the need for the call to Dell. They too were no helpful.The problem is still not fixed. I am doing this survey on my company's computer.",1
279901,01-NOV-11,31-OCT-11,Aprajit,,en,70.27.98.193,jmmillar2@sympatico.ca,13824228,000000120925830,3,2,,4
279902,01-NOV-11,31-OCT-11,Abdul,,en,70.29.149.196,spiro.m@sympatico.ca,13828506,000000120918055,3,1,"Fix the problem! And, the problem does not reside with the agent, its the equipement.
This is a reoccurring problem in which several service calls have been made only to have to go through the same trouble shooting exercise with each agent. What is the point of keeping logs if they don't see the frequency of calls and escalate the issue.
Three technicians have been sent to my home. All have told me it should be fine now only to have the same problem within an hour of them leaving. Service is inconsistant and unrealiable. I'm currently weighing my options of leaving Bell!",1
279903,01-NOV-11,29-OCT-11,Oscar,,en,69.157.0.214,mtrifunski@sympatico.ca,13809981,000000120896449,5,5,All was answered very well.,5
279904,01-NOV-11,31-OCT-11,Rocco,,en,64.26.169.176,troy.drew@bell.net,13829112,000000120928841,4,5,Wait time,3
279905,01-NOV-11,31-OCT-11,Sana,,fr,70.52.59.223,jacinthelebeau@sympatico.ca,13823834,000000120921441,5,5,,5
279906,01-NOV-11,31-OCT-11,Emilio,,en,74.14.86.160,drhogan1966@bell.net,13822344,000000120929533,5,5,Don't transfer us to multiple places,5
279907,01-NOV-11,31-OCT-11,Timothy,,en,70.26.14.32,jonn13@sympatico.ca,13824390,000000120918329,4,4,,3
279908,01-NOV-11,31-OCT-11,Edgar,,en,65.94.132.123,kokotic@sympatico.ca,13824817,000000120927377,4,5,,5
279909,01-NOV-11,31-OCT-11,Gregorio,,en,74.12.4.210,vsutherland@sympatico.ca,13829346,000000120929853,4,5,,5
279910,01-NOV-11,31-OCT-11,Matthew,,en,64.231.204.254,drross.harvey@sympatico.ca,13822354,000000120919614,5,5,,5
279911,01-NOV-11,31-OCT-11,Zulfiquar,,en,70.26.116.98,esprague@sympatico.ca,13822630,000000120931984,5,4,,5
279912,01-NOV-11,31-OCT-11,Marie,,fr,207.134.6.210,bontedivine@bell.net,13820936,000000120922298,1,1,être à l'écoute des clients et avoir un seul intervenant pour le règlement du dossier,1
279913,01-NOV-11,31-OCT-11,Nathan,,en,65.95.184.144,2002daniel@sympatico.ca,13819708,000000120916499,5,5,Fibi T V System are VERY DIFFERENT to Bell Express T V System !,5
279914,01-NOV-11,31-OCT-11,Manoranjith,,en,64.231.84.218,joan.diamond@sympatico.ca,13824246,000000120915827,4,4,"I had to turn my computer right off this morning ""UNPLUG IT "" for it to wprk.",5
279915,01-NOV-11,31-OCT-11,Arun,,en,70.26.98.31,tm3@sympatico.ca,13828998,000000120921959,3,3,originally I understood that joining PCCARE would solve all my problems with my jamming up desktop computer.  My first call was answered and all unnecessary programs were eliminated.  My computer stfill jams up. ,4
279916,01-NOV-11,31-OCT-11,Xenia,,en,67.71.10.238,spiticco@sympatico.ca,13828508,000000120930264,5,4,Max my broad-band to be quicker to speed up my puter.,5
279917,01-NOV-11,27-OCT-11,Lawrence,,en,66.225.159.85,soypher@sympatico.ca,13788880,000000120857538,4,4,,4
279918,01-NOV-11,30-OCT-11,Adnan,,en,76.68.112.137,avkxvp@sympatico.ca,13813444,000000120908489,1,2,It was hard to understand the technician. He also blocked some of my items. I had to phone my own support technician to solve the problem.,3
279919,01-NOV-11,30-OCT-11,Oscar Ernesto,,en,68.171.231.81,mgrobanopoulos@bell.net,13817174,000000120904131,1,1,Our billing has not been accurate since we ordered our pvr. We are not satified at all with your service and will be cancelling very soon. We were supposed to receive our pvr at no cost yet there was magically an extra $110 cost on our bill that has not been reversed. I am really sick of dealing with Bell.,1
279920,01-NOV-11,28-OCT-11,Med Wacef,,fr,174.94.85.127,rojo3842@sympatico.ca,13801220,000000120875766,5,5,,5
279921,01-NOV-11,28-OCT-11,Timothy,,en,216.16.252.170,alexpayne@sympatico.ca,13791028,000000120874599,5,5,"The second service rep donny was fantastic and well skilled at his job; he could teach the first guy (Tim) a thing or 2. Bell on the other hand should not be sacrificing their service reps on the front lines for illogical and out-dated policies.",3
278465,29-OCT-11,28-OCT-11,Hema,,en,184.147.56.192,mgc@sympatico.ca,13799056,000000120886659,2,1,I am sorry that I have to sadly say that I could not understand the representative due to her heavy accent.  This made it very difficult to resolve the matter I had call in regards to.  ,2
278466,29-OCT-11,28-OCT-11,Farhana,,en,174.93.163.157,kahndyra@sympatico.ca,13797064,000000120874868,4,4,"We still do not know why our internet usage has shot up so much the past few months when our habits have not changed significantly. It is something we will monitor as there must be some kind of problem in recording usage. But the rep did answer our questions, but cannot explain the jump in usage.",4
278467,29-OCT-11,26-OCT-11,Moses,,en,184.146.72.30,johnnyposco@sympatico.ca,13769152,000000120829104,4,4,,4
278468,29-OCT-11,27-OCT-11,Eric,,en,174.93.112.52,bobkerr@sympatico.ca,13778454,000000120841352,5,2,The agent I spoke with could not satisfy my concerns and transferred me to a Senior Technical person.,4
278469,29-OCT-11,27-OCT-11,Evangeline,,en,174.93.112.52,bobkerr@sympatico.ca,13778456,000000120841158,4,4,,4
278470,30-OCT-11,28-OCT-11,Krishidhar,,en,76.71.56.210,e.mackenzie@sympatico.ca,13794004,000000120872612,4,1,It was solved initially but problem returned. Hence second call.,
278471,30-OCT-11,26-OCT-11,Belhassen,,fr,65.94.164.130,jacquesdorais@sympatico.ca,13768376,000000120821068,5,5,,4
278472,31-OCT-11,29-OCT-11,Ali,,en,65.93.199.243,frances.boxwell@sympatico.ca,13806560,000000120901132,5,3,well  my  problem was a plug cord it kinda bother me that there was one down the street at my bell store but  needed to wait until they sent one to me one was sent straight away on  monday but on  the other hand one was at  the  bell  store could have  been  up  running  sunday ,4
278473,31-OCT-11,27-OCT-11,Ashwin,,en,76.69.141.67,pattiw@sympatico.ca,13786724,000000120859512,3,2,"After being on the phone for 22 mins & being transferred to the test center I was DISCONNECTED and had to go through all the same BS with the next technician. Very annoying,",
278474,31-OCT-11,30-OCT-11,Edwin,,en,50.101.225.137,chinn@sympatico.ca,13814048,000000120907810,5,5,nothing speed of delivery excellent and problem resolved 100%,5
278475,31-OCT-11,27-OCT-11,Suresh,,en,76.69.141.67,pattiw@sympatico.ca,13786726,000000120859695,2,1,"There should be a way to go higher up the food chain if the problem you are experiencing with your service has happened frequently or is ongoing. I have had the same service disruption approx every 4 nonths for the last three years. It never ends. I always require the outside wires checked and usually a technician has to visit.  There is nothing more ANNOYING, more FRUSTRATING or a BIGGER WASTE OF TIME than to have some operator ask me if my modem is plugged in. Or did I check the phone jack? Or did I try to unplug the modem? For customers who are familiar with their operating systems being treated like a 2 year old who needs their hand held makes you want to scream. As much as I loathe Rogers I have seriously considered switching services.",2
278476,31-OCT-11,29-OCT-11,Elyes,,fr,174.95.116.2,noella.beauchamp@sympatico.ca,13810270,000000120896747,5,5,"inbox window e-mail melanger avec noella.beauchamp@sympatico et naughty noella @ hotmail.com je ne suis plus sur le nom de naughtynoella@ hotmail.comsil-vous plait faire corrections
",5
278477,31-OCT-11,28-OCT-11,Jeanette,,fr,70.29.194.68,djamel.h@sympatico.ca,13793708,000000120866110,2,2,"Quand j'arrete de vous appeller à chaque mois pour des erreurs de facturation, ça irait beaucoup mieux.
Je trouve cela inacceptable pour une compagnie comme bell.",2
278478,31-OCT-11,30-OCT-11,Perumalla,,en,69.156.80.223,bob001@sympatico.ca,13813714,000000120906629,5,5,shorter wait at begining,5
278479,31-OCT-11,30-OCT-11,Mohammed shafeeq,,en,70.49.174.180,phaughton@sympatico.ca,13817896,000000120912418,5,5,"The person helped me completely,he was of great help and excelled at my problem",5
278480,31-OCT-11,28-OCT-11,Jose,,en,64.231.187.78,88ahc@sympatico.ca,13790438,000000120865638,5,5,Nothing that I am aware of.,5
278481,31-OCT-11,29-OCT-11,Ravi,,en,76.69.136.98,lah@sympatico.ca,13808592,000000120896536,5,1,"Ravi escalated the problem to his supervisor which was the appropriate thing to do.  Someone else tried to resolve the problem later that day - but now, more than 48 hrs later, the problem is still not resolved",
278482,31-OCT-11,28-OCT-11,Amine,,fr,184.144.229.126,byelle@sympatico.ca,13792306,000000120878944,1,1,éliminer Bell,1
278483,31-OCT-11,26-OCT-11,Hssen,,fr,76.64.112.205,lisel3456@sympatico.ca,13770470,000000120836453,3,2,Je peux recevoir des emails mais pas en envoyer..donc mon problème est règlé seulement à moitié...,4
278484,31-OCT-11,29-OCT-11,Frank,,en,70.29.13.180,lrop@sympatico.ca,13808942,000000120902458,5,4,,5
278485,31-OCT-11,29-OCT-11,Jason,,en,76.67.59.131,jamesintoronto@sympatico.ca,13807518,000000120899895,1,1,"One thing?  But there are so many - it's hard to choose.  How about technical support personnel who don't cut you off so that you have to call back and speak to a supervisor, or who actually sound like they care about keeping you as a customer?  (Supervisor, on the other hand, was an excellent customer service representative - too bad you have to escalate calls to get any kind of service!) ",2
278486,31-OCT-11,30-OCT-11,Madhu,,en,72.1.195.4,dgdriscoll@sympatico.ca,13814452,000000120908674,1,1,Please call my cell only at 613-552-2599,1
278487,31-OCT-11,30-OCT-11,Venkatesh,,en,70.29.126.140,vpridmore@bell.net,13819440,000000120908082,5,5,all was good,5
278488,31-OCT-11,19-SEP-11,Diana,,en,184.147.170.199,paulandrita@bell.net,13317184,000000119970421,3,4,,3
278489,29-OCT-11,28-OCT-11,Nicholas,,en,174.95.51.44,lisa.ed@sympatico.ca,13797910,000000120886149,5,5,,5
278490,29-OCT-11,27-OCT-11,Marc,,en,184.145.76.40,barbandcarl@sympatico.ca,13778068,000000120841731,4,5,Marc was very helpful and knowledgeable but to complete the access to wireless he had to ship a new modem to me - which I have received - called Bell and now have wireless.,5
278491,29-OCT-11,28-OCT-11,David,,en,184.148.128.211,mikenewman@sympatico.ca,13799218,000000120865444,4,4,,4
278492,29-OCT-11,28-OCT-11,Sowjanya,,en,174.91.63.48,mcepo1@sympatico.ca,13798908,000000120875144,5,5,,5
278493,29-OCT-11,28-OCT-11,Nicholas,,en,70.49.14.175,marmac9@sympatico.ca,13798696,000000120880608,5,5,nothing,5
278494,29-OCT-11,28-OCT-11,Victor Gabriel,,en,76.71.58.240,hollybill@bell.net,13795586,000000120865081,4,4,What you did was just fine.,4
278495,29-OCT-11,14-SEP-11,Youssef,,fr,67.70.85.212,strapeau@sympatico.ca,13259744,000000119882695,5,5,réduire la mise en attente téléphonique avant d'avoir un conseiller. Supprimer les répondeurs à choix multiples et nous donner l'accès aux conseillers immédiatement. Baisser les prix scandaleux pratiqués au 21e siècle de l'accès à internet.,3
278496,29-OCT-11,28-OCT-11,Shirin,,en,184.147.200.147,bbon15@sympatico.ca,13791732,000000120868350,5,4,,4
278497,29-OCT-11,28-OCT-11,Rey Ivan,,en,64.231.180.63,waynecow1@bell.net,13803278,000000120873664,4,4,,3
278958,01-NOV-11,31-OCT-11,Bry,,en,74.12.219.242,boblangill@sympatico.ca,13820914,000000120922050,3,5,"took way too long to speak to a representative, as i first called the number on the invoice, was on hold for more than 5 mins, then had to call back again, to repeat, and be told i had to call another #.

Must have been a langusge problem, when the representative told me she was to LEAVE the $75.00 fee I was complaining about.  She should have said she will REMOVE THE FEE, not ""she will leave the fee"".",5
278959,01-NOV-11,29-SEP-11,Fatiha,,fr,76.64.90.142,micheline19@bell.net,13447992,000000120216312,3,1,"On m'a informé que ce compte serait désormais fermé, mais une note de crédit au dossier est indiquée soit 26,03 $.  La représentante, Fatiha, m'a informée le 29 septembre que je recevrai un chèque d'ici 4 à 6 semaines. Nous sommes le 1er novembre, je n'ai toujours rien reçu, si ce n'est un autre relevé, par la poste, répétant les mêmes informations. Le no de compte est le 143059249F.  Je devrais recevoir ce chèque, ne plus recevoir de relevé de compte, puisque celui-ci, après réception du chèque, devrait être fermé. Merci de donner suite à cette demande.",3
278960,01-NOV-11,31-OCT-11,Akrem,,fr,67.68.166.190,mariemario@bell.net,13825796,000000120930827,5,5,Vous avez répondu à mes attentes.   Merci.,5
278961,01-NOV-11,31-OCT-11,Max,,fr,76.67.193.23,ncantin@sympatico.ca,13826612,000000120924388,5,2,ne pas installer le programme de securite bell aussi longtemps que mon autre programme etait sur mon ordi.  Il m'a fallu l'aide d'un technicien prive pour resoudre le probleme.,3
278962,01-NOV-11,31-OCT-11,Sarah,,en,184.144.128.203,benmergui@sympatico.ca,13820740,000000120922596,3,3,"my internet is still not very fast, but the person I spoke to tried whatever she could and was very pleasant",4
278963,01-NOV-11,31-OCT-11,Lisa,,en,74.12.249.119,buttercup.estate@sympatico.ca,13821114,000000120927335,5,,It is the waiting on hold listening to the woman thank me for my patience every 30 seconds that gets very taxing after a half hour or more.  And this happened several times.  When the girl did answer she did her best although she did tell me it was not Bells problem and in the end it was.  All the other reps I talked to were very helpful.,
278964,01-NOV-11,31-OCT-11,Nouha,,fr,70.48.225.88,claudel3@sympatico.ca,13821580,000000120914877,4,4,Pas grand chose parce que je constate que je dois changer d'ordinateur prochainement.,4
278965,01-NOV-11,31-OCT-11,Rim,,fr,70.52.64.103,emperor@sympatico.ca,13822542,000000120917253,3,3,,3
278966,01-NOV-11,29-OCT-11,Karla,,en,70.54.10.193,epstewart20@sympatico.ca,13806290,000000120901321,3,1,internet still not working properly this is week # 2. I KNOW Iam not the only one having internet issues with bell. Considering shopping around for internet service that actually works!!,1
278967,02-NOV-11,25-OCT-11,Karim,,fr,76.65.58.92,monique.labonte@sympatico.ca,13757126,000000120794168,1,1,"Ne pas me redemander de payer un modem que j'ai déjà retourné, il y a plus de 4 mois.",1
278968,02-NOV-11,24-OCT-11,Sannie Lou,,en,174.89.31.104,jalongo@bell.net,13740208,000000120767953,5,5,"give me a top notch deal on a cell phone
pkg.",4
278969,02-NOV-11,01-NOV-11,Kate,,en,206.47.249.246,victoria.richard@sympatico.ca,13836216,000000120952886,5,4,"There was an issue with the ivr as I got routed to business services first as the ivr did not ask if it was bus or res.  The second issue was the wait time was very long.  In the end it took me nearly 30 minutes to get a hold of a representative.  I already have other services with Bell, however when I asked to be put on the bundle for my internet the process take 1-2 months.  This should be instant.",4
278970,02-NOV-11,27-OCT-11,Melvin,,en,174.95.193.187,steven.gariepy@sympatico.ca,13789016,000000120845653,1,1,Duh!!!! Fix the problem ,1
278971,02-NOV-11,01-NOV-11,Ashwini,,en,74.14.13.242,clive.kinsey@sympatico.ca,13831032,000000120942513,5,5,,5
278972,02-NOV-11,31-OCT-11,Lisa,,en,74.15.248.132,jigs@bell.net,13824124,000000120927139,2,1,"Unfortunately, I could not understand the service rep and had to ask twice.  I was then told I could not have help for 24 hours",3
278973,02-NOV-11,27-OCT-11,Sunhith,,en,70.54.39.110,annalenuik.friend@bell.net,13777712,000000120852492,5,4,Wed 02/2011 At 2:27 P.M At Thank you from Annalenuik.friend@bell.net ? ,5
278974,02-NOV-11,31-OCT-11,Denis,,en,184.147.137.34,m.j.power@sympatico.ca,13825524,000000120926812,5,5,met expectations as my one and only service provider,5
278975,02-NOV-11,31-OCT-11,Umesh,,en,70.54.88.157,pnm.hill@sympatico.ca,13827218,000000120923046,1,1,Improve my high speed internet service.  It is unbelieveable slow and no one seems to be able to explain why or to solve it.  I am paying full price for high speed service per month but the speed is terrible.,1
278976,02-NOV-11,01-NOV-11,Jaime,,en,69.157.56.70,ctkpaddle@sympatico.ca,13831116,000000120951421,2,2,consider reducing internet cost of performance package as I do not require anti-virus program.,2
278977,01-NOV-11,31-OCT-11,Gloria,,en,174.89.110.43,ursula.butt@sympatico.ca,13829178,000000120920281,4,3,,4
278978,01-NOV-11,31-OCT-11,Samantha,,en,65.94.206.252,lmboyd@sympatico.ca,13825260,000000120924212,5,5,,4
278979,01-NOV-11,25-OCT-11,Eya,,fr,70.53.196.37,aetg.grossmann@sympatico.ca,13747262,000000120786163,4,5,"il faudrait qu'en cas de problème, ce dernier soit résolu plus rapidement ( une semaine c'est long sans avoir accès èa son courrier",3
278980,01-NOV-11,31-OCT-11,Sonia,,fr,74.15.118.93,neid@sympatico.ca,13826626,000000120917708,4,4,Ertre plus souple avec les clients fidele (20 ans avec bell),5
278981,01-NOV-11,31-OCT-11,Grace,,en,65.93.118.137,orlando.tatone@sympatico.ca,13826850,000000120925290,5,5,,5
278982,01-NOV-11,25-OCT-11,Francis,,en,76.64.162.61,wwnorton@sympatico.ca,13761932,000000120788992,5,5,,5
278983,01-NOV-11,31-OCT-11,Lobna,,fr,70.29.254.44,madeleine01@sympatico.ca,13825584,000000120930689,2,1,Le mot de passe a été modifié sans mon consentement,3
278984,01-NOV-11,31-OCT-11,Akrem,,fr,70.29.254.44,madeleine01@sympatico.ca,13825586,000000120916826,2,2,Votre systeme étaie en panne,3
278985,01-NOV-11,31-OCT-11,Okieh,,en,70.26.38.34,d.grego@bell.net,13821752,000000120917234,5,5,I also got a telephone request for the same information (automated) so that is a bit of overkill.  The inquiry and answer went well.,4
278986,01-NOV-11,31-OCT-11,Sushil,,en,174.88.18.231,scouse77@sympatico.ca,13828146,000000120919783,3,2,"3rd time this problem has happened,fixed again but do not feel the root cause has been resolved",4
278987,01-NOV-11,31-OCT-11,Karim,,fr,69.159.177.172,jmbjdab@bell.net,13824218,000000120921915,4,5,,5
278988,01-NOV-11,31-OCT-11,Diaraye,,en,64.231.145.42,r.ocampo@sympatico.ca,13827316,000000120915921,5,5,bell could've advised us long term customers of the savings opportunity instead of us making the call to find out about the promotion and almost missed the deadline!,4
278989,01-NOV-11,31-OCT-11,Tejaswvi,,en,65.95.58.188,patfoster@sympatico.ca,13826942,000000120924150,4,4,I was unable to understand the representative sometimes because she spoke too quickly.  Speak more slowly.,5
278990,01-NOV-11,31-OCT-11,Linda,,en,174.94.37.138,rbail@sympatico.ca,13827434,000000120919093,5,5,,5
279435,01-NOV-11,31-OCT-11,Hedi Sadek,,fr,76.67.187.56,michel455@sympatico.ca,13826166,000000120919955,,2,"J'étais en attente de transfert de service du téléphone à internet et la ligne a coupé. J'ai rappelé, j'ai appris que le service intermédiaire internet à 25$ n'existait plus, j'avais remplacé ce service par haute vitesse et c'est pas plus rapide et ça me coûte presque le double! Votre représentante m'a vanté les économies que j'aurais en ayant tous mes services chez vous, alors, elle m'a transférée à votre service de cable pour le téléviseur. J'ai attendu au moins 10 minutes puis la ligne s'est encore coupée! Je suis donc à la recherche d'un fournisseur qui va me donner les 3 services: téléphone, internet et télévision.  ",2
279436,01-NOV-11,31-OCT-11,Carmen,,en,70.31.14.99,warriorchief@sympatico.ca,13829374,000000120914569,5,5,,5
279437,01-NOV-11,31-OCT-11,Claudia,,en,184.147.17.48,stevefisher911@sympatico.ca,13828620,000000120932119,1,1,I can't beleive there is no-one in the support area that can help me set a static IP for my network so I can port forward when I am away from my home. I have a bell supplied wireless router with the capability but I don't understand the  terminologies involved. Nobody could help me....shame! ,1
279438,01-NOV-11,31-OCT-11,Maurice,,fr,74.14.211.80,brousseau.famille@sympatico.ca,13821048,000000120923781,5,5,"rien, je suis complètement satisfait du service d'hier de votre représentant, merci encore",5
279439,01-NOV-11,27-OCT-11,Sayeeduddin,,fr,67.68.172.129,geob48@bell.net,13781362,000000120847234,5,5,ca a ete fait,
279440,02-NOV-11,01-NOV-11,Marta,,en,65.95.83.126,danbarz@sympatico.ca,13831174,000000120949248,1,1,The Tech I spoke with did not listen to the information I gave her.  I ended up resolving the situation by figuring out the problem myself...something that she should have done easily.,1
279441,02-NOV-11,31-OCT-11,Mounira,,fr,184.144.240.81,francinebourget22@sympatico.ca,13822842,000000120927627,5,4,,5
279442,02-NOV-11,01-NOV-11,Nas,,en,70.50.174.27,camreid@sympatico.ca,13830758,000000120953511,2,3,Send out a proper notice of increase in charges,2
279443,02-NOV-11,01-NOV-11,Kevin,,en,50.101.33.80,petersuijker@sympatico.ca,13834778,000000120952836,5,5,,5
279444,02-NOV-11,26-OCT-11,Arbi,,fr,132.211.90.125,dom_isa@bell.net,13765894,000000120821114,4,4,,4
279445,02-NOV-11,01-NOV-11,Estephania,,en,64.228.150.165,southshore@sympatico.ca,13835700,000000120943765,4,5,,4
279446,02-NOV-11,01-NOV-11,Crystal,,en,174.88.119.34,eudene2003@sympatico.ca,13831734,000000120944387,5,5,"An undated letter sent to me by Bell Customer Service which was received on Oct. 31st, 2011 had caused me some concern. This led to my contact with Crystal who immediately recognized the problem and was able to rectify the matter.",5
279447,02-NOV-11,01-NOV-11,Badreddine,,fr,76.68.202.201,redaut@bell.net,13835072,000000120952040,5,5,,4
279448,02-NOV-11,01-NOV-11,Ines,,fr,70.26.199.169,francine.v@sympatico.ca,13831888,000000120945154,4,4,Peut-être réduire le temps d'attente mais je comprends que le représentant avait beaucoup d'éléments à vérifier. Je précise que les deux personnes à qui j'ai parlé ont été d'une patience et d'une politesse exquise!,5
279449,02-NOV-11,26-OCT-11,Ali,,en,67.70.104.135,Ian.Leighton@sympatico.ca,13762352,000000120835253,1,1,"Don't demand that I divulge my password over the phone. 

Don't download sw onto my computer that is not easily removed.

Don't cut off my email access.",1
279450,02-NOV-11,28-OCT-11,Denice,,en,76.69.35.142,ythurairajah@sympatico.ca,13803530,000000120870958,4,4,,4
279451,03-NOV-11,02-NOV-11,Silverious,,en,70.51.29.24,valerieprice@sympatico.ca,13849522,000000120971810,1,1,"Get people who speak English without a Sri Lankan accent.  I can never understand one word they are saying.  After telling my story 3 times and being transferred, I was eventually just cut off.  I couldn't believe after wasting an hour on the phone that all I got in the end was a busy signal and no satisfaction.  I actually hate Bell and am thinking of giving up my 9 Bell services between my City and Country home, for which I pay over $600 a month.  You don't give a damn about old, loyal customers and you treat us like dirt.",1
279452,03-NOV-11,25-OCT-11,Felix,,en,74.15.100.45,lindabradley@sympatico.ca,13755292,000000120791386,2,1,"I ASK THE MAN I WAS TALKING TO, TO CALL ME BACK ONE HOUR LATER AND HE DID NOT. I HAD ANOTHER ISSUE DO DEAL WITH. I ASKED HIM 5 TIMES, PLEASE CALL ME BACK IN AN HOUR, HE SAID HE WOULD BUT NEVER.",3
279453,03-NOV-11,02-NOV-11,Roberto,,en,76.67.201.196,d.dakin@sympatico.ca,13839428,000000120988484,4,4,Shorten wait time to rep.,4
279454,01-NOV-11,12-OCT-11,Salvador,,en,174.95.10.54,russellsuper@sympatico.ca,13600672,000000120495595,3,3,I was not told about filters that should be attached to my phone lines when shared with DSL connection to internet.,4
279455,01-NOV-11,31-OCT-11,Martina,,en,174.91.47.238,norarwilson@sympatico.ca,13826726,000000120929939,3,4,Call took a long time to resolve issue.  Technician seemed uncertain as to how to solve it.  I was not sure what had caused the problem at end of call.,3
279456,01-NOV-11,31-OCT-11,Celina,,en,70.31.10.253,gordon.tobin@sympatico.ca,13823284,000000120919441,4,4,Be able to reach the person I need to talk to more easily.,4
279457,01-NOV-11,31-OCT-11,Gregorio,,en,174.89.125.14,terri.beauchamp@sympatico.ca,13828874,000000120921899,4,4,nothing,4
279458,01-NOV-11,31-OCT-11,Aurea,,en,76.68.45.166,blumtnhome@sympatico.ca,13820882,000000120929609,3,,The representative was polite and helpful and assured me the problem should not occur again. However this was a repeat problem of duplicate e-mails reccurring . so i will wait to see if it has been finally been resolved.,4
279459,01-NOV-11,31-OCT-11,Chandler,,en,174.95.7.81,damgood@sympatico.ca,13821802,000000120917733,2,3,,1
279460,01-NOV-11,31-OCT-11,Ahlem,,fr,67.71.92.209,y.peladeau@sympatico.ca,13829570,000000120917891,5,5,quand jais apellee le 24 ou 25 si ont aurais fait ce qui mavais ete dit jaurais eux mon internet bcp plus vite quelqu'un etait sanser nous apeller mais personne nous a rapeller dans les prochain 48hr pour regler alors sa devient tres frustrand mais la dame qui ma aider etait tres professionel et en plus a regler mon problem a ce moment. sa devient bcp frustrand et par fois jais bien le gout de changer mon service internet merci.,3
279461,01-NOV-11,31-OCT-11,Kamil,,en,76.67.106.183,beelcome@sympatico.ca,13820718,000000120929714,5,5,nil,5
279462,01-NOV-11,28-OCT-11,Mohamed,,fr,65.94.252.88,claudiamaria.gomez@sympatico.ca,13792884,000000120882621,5,4,,4
279463,03-NOV-11,02-NOV-11,Danny,,en,184.148.134.32,norvern@sympatico.ca,13846130,000000120980923,2,4,contact had difficulty ujnderstanding my request. I asked for speed of my internet connection.  It took forever for him to reply! Accent also  diffficult for seniors.,4
279464,03-NOV-11,02-NOV-11,Visakan,,en,70.31.74.41,b.kirkaldy@sympatico.ca,13837788,000000120986540,5,4,,5
279465,03-NOV-11,02-NOV-11,Radhika,,en,70.29.126.127,bjhb.coxworth@sympatico.ca,13838154,000000120967947,4,4,hearing the tech better at all times,5
279922,01-NOV-11,26-OCT-11,Jose,,en,174.91.125.160,jtmonardo@sympatico.ca,13769376,000000120816979,2,3,HAVE YOUR CUSTOMER SERVICE AGENTS CONFORM TO THE SAME POLICIES AND HAVE ACCESS TO PREVIOUS CUSTOMER LOGS TO REDUCE FREQUENCES OF CUSTOMERS REPEATING ISSUES AT EVERY STEP!!!,2
279923,01-NOV-11,31-OCT-11,Jose,,en,70.27.9.210,rabbani@sympatico.ca,13827326,000000120923652,5,5,could not expect anything better,5
279924,01-NOV-11,27-OCT-11,Kelly,,en,174.95.4.61,fabor@sympatico.ca,13780830,000000120851652,5,5,,5
279925,01-NOV-11,23-OCT-11,Hassan,,en,64.229.133.61,klara.otvos@sympatico.ca,13732000,000000120749695,5,4,,5
279926,01-NOV-11,31-OCT-11,Balaji,,en,70.26.162.19,pmtag@sympatico.ca,13827214,000000120926180,1,1,provide an answer to my problem and speak in a language I could understand!!,2
279927,01-NOV-11,31-OCT-11,Mohammed,,en,69.159.4.171,crispell@sympatico.ca,13821704,000000120915046,5,4,,5
279928,01-NOV-11,31-OCT-11,June,,en,184.145.105.59,gary.jacki@sympatico.ca,13823002,000000120927620,5,5,,4
279929,01-NOV-11,31-OCT-11,Chad,,en,76.67.160.176,beauregard2005@bell.net,13820706,000000120929504,5,5,,5
279930,01-NOV-11,31-OCT-11,Henry,,en,69.157.42.167,doug.hobbs@sympatico.ca,13822298,000000120928586,5,5,,5
279931,01-NOV-11,31-OCT-11,Jessa,,en,184.147.14.189,gregmoore48@sympatico.ca,13823326,000000120929223,4,4,Have people who can speak English that is comprehensible.,4
279932,01-NOV-11,31-OCT-11,Stephen,,en,65.92.100.66,suzanne.bond@sympatico.ca,13828714,000000120915030,1,1,Listen to what I was saying,1
279933,01-NOV-11,30-OCT-11,Pamela,,en,69.156.57.224,welsham@bell.net,13819502,000000120905353,5,5,Everything was great and we were able to fix the problem.,5
279934,01-NOV-11,31-OCT-11,Divya,,en,174.92.104.254,ryanfilm@sympatico.ca,13827902,000000120932138,3,2,"Here is the problem in a nutshell.  Are you interested in surveys and sitting around big oak tables in a board room discussing the findings?  Or our you really interested in helping your customers?  This is the question you must ask yourself.  If you are happy to save lots of money and have call centres in India and elsewhere  then that is the customer service level that you are happy with and that is the company you want to be.  If you want to provide real customer service, well, I don't really have to tell you what you need to do...that fact is you don't want to do that.  So, as for me, I either have to shut up and sit down and accept the inferior customer service or move on to another company.  One more thing...when I open my new Apple computer and see the effort that went into it...I know what they think about their customers.  Don't ever kid yourself that you have raised the bar high.  You have not. 

Michael Ryan
Courtice, Ontario",2
279935,01-NOV-11,31-OCT-11,Ines,,fr,174.88.167.162,doris.gibouleau@sympatico.ca,13822282,000000120926715,5,5,,5
279936,01-NOV-11,28-OCT-11,Veerapuram,,en,76.68.132.179,maureenmcr@sympatico.ca,13798820,000000120885864,2,1,"The  service person was helpful and patient but the issue was not resolved  I still have this message popping up repeatedly. ""Network Connection could not find a PPPoE server for the specified service. Delete the service name option and try reconnecting. If the problem continues contact you Adminstrator""   ",3
279937,01-NOV-11,31-OCT-11,Max,,en,184.147.124.131,egfg_whitby@sympatico.ca,13822470,000000120928275,5,5,,5
279938,02-NOV-11,01-NOV-11,Christine,,en,174.91.126.195,cakent@sympatico.ca,13830738,000000120947608,5,5,"Bell's billing is very unclear, especially when it concerns more than one line and Internet services. There is no clear indication how charges are arrived at. It seems I have to waste a Bell staff's time for interpretation.",4
279939,02-NOV-11,01-NOV-11,Prince,,en,74.14.180.201,cwerbitt@sympatico.ca,13831122,000000120949850,3,4,"the gentleman on the phone could have been a lot more knowledgeable and did not
have to waste all the time he did..his and mine",4
279940,02-NOV-11,31-OCT-11,Aymen,,fr,65.94.11.53,gmainville@sympatico.ca,13823266,000000120930726,5,2,"Ce n'est pas le conseiller qui si ma demande n'a pas été résolue, Il m'a même transférer a un vérificateur pour la ligne téléphonique. On a montée la force de la ligne , n'a pas résolue plus le problème......Mais il faut bien dire qu'en février 2011 j'avais le même problème...difficulté avec la vitesse de l'internet en plus abec le courriel., je suis à la deuxième fois que je change le modem....si le modeme n'est pas collé sur l'ordinateur , la force du signal est très faible. 
Mais je remercie le conseiller il a été formidable, respectueux et très patient,",3
279941,02-NOV-11,01-NOV-11,Aria,,en,174.91.12.176,davelor@sympatico.ca,13831230,000000120952955,5,5,Wait time.,5
279942,02-NOV-11,30-OCT-11,Faqria,,en,99.229.76.7,rrdist@sympatico.ca,13818464,000000120911081,1,1,anything,1
279943,02-NOV-11,01-NOV-11,Edwitch,,fr,174.94.85.127,rojo3842@sympatico.ca,13835252,000000120946636,5,5,,5
279944,02-NOV-11,31-OCT-11,Patricia,,en,69.156.96.116,meemor@sympatico.ca,13826060,000000120914203,5,5,"Nothing, this time",4
279945,02-NOV-11,28-OCT-11,Noureddine,,fr,65.94.179.148,arthur003@sympatico.ca,13791450,000000120884000,1,1,"Cela fait 3 fois que j'appelle pour dire que ma connection internet est très lente dans l'espace de 6 mois !
A chaque fois on me dit un problème différent. Cette fois on m'a envoyé un power supply pour mon modem je l'ai reçu mais ce n'est pas le bon ! J'ai rappelé pour le dire. Cette fois on doit m'envoyer un nouveau modem et ce, sans frais...
On verra bien !
Je pense sérieusement à changer de fournisseur internet.",1
279946,02-NOV-11,01-NOV-11,Victor Gabriel,,en,74.15.83.123,john_cunningham@sympatico.ca,13832926,000000120953232,3,3,,3
279947,02-NOV-11,31-OCT-11,Kalaiarasan,,en,184.145.120.186,tk.nagami@sympatico.ca,13828986,000000120921844,5,5,Sympatico mail should not keep having errors with receive and send servers for existing clients. very frustrating to not be able to use system. other mail servers (which we also have accounts) have not ever had these issues.but your tech. was very helpful and  efficient.,5
279948,02-NOV-11,01-NOV-11,Khouloud,,fr,70.55.116.233,laumer@bell.net,13833370,000000120945658,4,4,? ?,5
279949,02-NOV-11,31-OCT-11,Ericka,,en,65.93.206.131,bullockr@sympatico.ca,13821106,000000120930537,5,5,n/a,5
279950,02-NOV-11,31-OCT-11,Priya,,en,184.144.48.34,ronald.arsenault@sympatico.ca,13827744,000000120926161,4,4,Priya was very helpful and knowlegeable of our problem. She took control of our computer and did the work which was required. By doing this herself we have no idea of what took place. Some of the items which were deleted erased all of our previously recorded access to financial banking records. We had to re-enter all info and alter passwords to gain access.  We coped with the situatiom.,4
279951,02-NOV-11,01-NOV-11,Sonia,,fr,69.159.155.222,pascale.tourigny@sympatico.ca,13834642,000000120941153,5,5,,5
279952,02-NOV-11,01-NOV-11,Linda,,en,184.147.33.233,hjakob@sympatico.ca,13832350,000000120951893,5,5,,5
279953,02-NOV-11,28-OCT-11,Monica,,en,184.146.130.245,caroleandrew@sympatico.ca,13792482,000000120869268,5,4,,4
278498,29-OCT-11,27-OCT-11,Peter,,en,50.101.90.3,digital.media@sympatico.ca,13780024,000000120852199,4,4,"Service rep had difficulty hearing me, due to some problem with the line.  My line works fine, so I'm assuming the problem is at the call centre.  Would make communication better.",5
278499,29-OCT-11,23-OCT-11,Elmer,,en,69.158.68.54,debnstan@sympatico.ca,13730010,000000120749665,5,5,,5
278500,29-OCT-11,27-OCT-11,Naim,,fr,70.55.164.184,med.boulifa@sympatico.ca,13785426,000000120859386,5,5,C'était professionnel et juste excellent,5
278501,29-OCT-11,28-OCT-11,Aymen,,fr,70.26.210.247,bercel7@sympatico.ca,13791838,000000120878369,5,5,,5
278502,29-OCT-11,28-OCT-11,Hassen,,fr,174.92.231.135,raymond.rouleau@sympatico.ca,13800804,000000120873177,4,4,,5
278503,29-OCT-11,28-OCT-11,Srinivasan,,en,69.159.46.5,mlzalatan@sympatico.ca,13799342,000000120864063,4,4,reduce the price since we 've been paying for years for a very slow service,3
278504,29-OCT-11,28-OCT-11,Nadyn,,en,76.64.208.134,scott.barnes@sympatico.ca,13801742,000000120880678,2,3,"We have rented our Bell modem/router for some time. Bell has not given us the option of the one time payment. In fact, because of our grandfathered plan, we are not allowed to make the one time payment on the modem. This is not a significant plan change. When we informed Bell that our Bell modem was faulty we we're going to be required to pay shipping for the unit that we rent. I refused because it is a rental and the shipping was waived. To sum up the experience was iIrritating.",2
278505,29-OCT-11,17-OCT-11,Mohamed,,en,65.94.49.41,glenn.kerr@sympatico.ca,13653146,000000120614570,3,3,"My new router did not arrive after a few days. 
I called back and the second agent advised me 
That my request was in the wrong bin and as
Such would not be sent out. This was fixed and
I got my router a couple of days later. ",5
278506,29-OCT-11,28-OCT-11,Karen,,en,70.48.252.90,rfbaker@bell.net,13800938,000000120870178,5,5,nothing that I can think off,5
278507,29-OCT-11,28-OCT-11,Divya,,en,70.55.39.83,basykes61@sympatico.ca,13791710,000000120882300,1,1,First call was disconnected when technician tried a test. This was the second technician. The problem reappeared after we hung up,3
278508,29-OCT-11,28-OCT-11,Pascal,,en,184.145.94.24,ida-s@sympatico.ca,13795702,000000120879970,5,5,"There's nothing more I could have done.

Many thanks again!",5
278509,29-OCT-11,28-OCT-11,Med Jamel,,en,174.93.163.157,kahndyra@sympatico.ca,13797062,000000120874377,5,5,,5
278510,29-OCT-11,28-OCT-11,Christine,,en,69.158.124.169,georgewu@sympatico.ca,13794956,000000120876017,4,4,,5
278511,29-OCT-11,28-OCT-11,Nora,,en,174.88.78.157,gsbowen@sympatico.ca,13795258,000000120866929,4,4,Nothing!....Nora was right on the ball this time.,4
278512,29-OCT-11,27-OCT-11,Perumalla,,en,184.146.139.176,kenmar55@bell.net,13783630,000000120854623,5,5,Not have the modum go in the first place !,4
278513,29-OCT-11,28-OCT-11,Luis,,en,64.231.24.37,hogej@sympatico.ca,13795582,000000120884901,4,2,"My new Eee pad will not register on my 2Wire Wifi modem.

There is a problem with the settings and I need to verify if the unit is compatable with the bell service.

If not, I will have to go to Cogeco!

John Hogendoorn",3
278514,29-OCT-11,28-OCT-11,Mahender,,en,74.14.163.138,julia_cipriani@sympatico.ca,13796938,000000120880206,5,5,"Nothing. The fellow was very helpful. You have done well training people.

I sincerely wish that you had offers for people who choose to stay with you instead of trying to lure new customers. I have been a Bell customer since 1967 when I trotted off to university.
I am considering a switch to save on internet.",5
278515,29-OCT-11,28-OCT-11,Mahender,,en,67.71.138.16,sim.virani@sympatico.ca,13802002,000000120864145,3,4,"I think it would be better if instead of asking a lot of questions upfront about the problem and the internet set up at home, just ask one question to the customer about what he or she has tried to resolve the problem by themselves. You can then ask additonal questions to deal with the issue.This would make for a better client experiece. My issue was resolved on Saturday Oct 29 by the technician who came and replaced the defective jack.",5
278516,29-OCT-11,28-OCT-11,Sunhith,,en,70.26.133.32,nbeube@sympatico.ca,13799726,000000120873791,5,5,Liked theperson having remote access to fix problem,5
278517,29-OCT-11,27-OCT-11,Alexandra,,en,174.93.86.140,sglac@sympatico.ca,13788504,000000120862408,5,5,I thing you are doing the best now. I have no complaints at all.,5
278518,29-OCT-11,27-OCT-11,Dinesh,,en,76.67.22.151,dixon@sympatico.ca,13780054,000000120852474,5,5,,5
278519,29-OCT-11,28-OCT-11,Linda,,en,69.159.5.195,gmoake@bell.net,13795136,000000120868833,5,5,,4
278520,29-OCT-11,28-OCT-11,Nathan,,en,24.57.249.74,rdjaques@sympatico.ca,13800862,000000120870135,1,1,response time on problems,2
278521,29-OCT-11,28-OCT-11,Pamela,,en,74.12.183.31,cbriden@bell.net,13792558,000000120865384,5,5,,5
278522,29-OCT-11,27-OCT-11,Edwitch,,en,70.51.176.151,teresa.maguire@sympatico.ca,13789378,000000120838865,5,4,,4
278523,29-OCT-11,28-OCT-11,Nizar,,fr,76.67.155.75,renee.levesque@sympatico.ca,13800906,000000120885700,5,5,Ce n'est pas Nizar le problème mais celle qui a précédé (lundi précédent) et qui a confondu trouble de ligne avec trouble de modem.  N'ai pas eu de suivi.  Ai du faire le suivi moi-même et expliquer moi-même que ce n'était pas un problème de ligne à régler par un technicien à domicile mais d'un modem à poster dans les plus brefs délais.,4
278524,29-OCT-11,26-OCT-11,Aurea,,en,64.231.49.249,sjgerschkow@bell.net,13774972,000000120812199,5,5,,5
278525,29-OCT-11,21-OCT-11,Gavin,,en,174.92.82.244,danbalm@sympatico.ca,13711396,000000120725268,5,4,answer the phone after just a few rings,5
278526,30-OCT-11,29-OCT-11,Travis,,en,174.88.42.52,bandit3@sympatico.ca,13804494,000000120890934,1,1,Solve the problem.  This is our third attempt. We pay for a service we don't receive.,2
278527,31-OCT-11,28-OCT-11,Michel,,en,70.26.54.145,agnas@sympatico.ca,13790898,000000120885670,5,5,,5
278528,31-OCT-11,30-OCT-11,Jean-Philippe,,fr,76.64.251.2,mjlagace@sympatico.ca,13817300,000000120912432,5,5,,4
278529,31-OCT-11,28-OCT-11,Umesh,,en,184.144.128.254,johnd.geggie@sympatico.ca,13796680,000000120866391,4,4,"there is a general feeling from the response at the Bell desk (the guy who took over my computer and fixed the problem) that I was an idiot....his attitude was one of 'ok, let me fix the problem...I need to take over the use of the your computer)...he could have explained that this might be the most efficient way of doing things, that the applet to take over my computer would only run once and then disappear, that it was not a security risk etc....his attitude was perfunctory, as though it was an inconvenience to have to do this. Perhaps that is not his way but that was the impressive I was left with.
I would love to be told how to help reduce this problem in the future or helpful tips...I am not an idiot...",4
278991,01-NOV-11,27-OCT-11,Timothy,,en,154.20.61.125,markjamieson@sympatico.ca,13785154,000000120842481,1,2,You could have taken my money.  I wanted to subscribe to the Bell Internet service but the agent was unable to add it to my account.  The call took way too long.  I will utilize another service provider if they make the experience less painful.  ,2
278992,01-NOV-11,27-OCT-11,Mohamed,,fr,67.68.249.82,ffrrraymond@bell.net,13780956,000000120845380,5,4,Pour cette occasion le service était excellent...,5
278993,01-NOV-11,29-OCT-11,Lawrence,,en,174.88.40.197,robraylene.wilson@sympatico.ca,13811190,000000120898257,3,4,"The problem has occured at least 4 or 5 times before and when we call, no one seems to know why it keeps on happening. ",2
278994,01-NOV-11,31-OCT-11,Oscar Ernesto,,en,65.95.10.232,peggylindsay@bell.net,13827052,000000120920268,5,5,Make me smarter.,5
278995,01-NOV-11,31-OCT-11,Andrew,,en,209.163.178.60,jscott0@bell.net,13824460,000000120927953,1,1,training tech I spoke with had no clue want I wanted ,2
278996,01-NOV-11,28-OCT-11,Anah,,en,174.88.240.25,jessicachen@sympatico.ca,13796346,000000120880331,4,4,your price is too high,4
278997,01-NOV-11,31-OCT-11,Jessica,,en,69.157.42.167,doug.hobbs@sympatico.ca,13822300,000000120930818,5,5,,5
278998,01-NOV-11,29-OCT-11,Gustavo,,en,76.69.132.4,clorindap@bell.net,13805374,000000120901405,5,5,nothing,5
278999,01-NOV-11,31-OCT-11,Chaouki,,fr,70.51.45.21,diane653@sympatico.ca,13822128,000000120921332,5,4,Mettre votre personnel au courant des augmentations pour janvier 2012...et je trouve ca beaucoup d augmentation dans ci peu de temps ..$3.00 en mai pour les fibres et là $2.00 en janv...je crois que vous venez rechercher le $5.00 que vous nous donner comme forfait...surtout que nous avons plusieurs services avec Bell ,4
279000,01-NOV-11,27-OCT-11,Prego Junior,,fr,76.65.101.125,madeleinerenaud@sympatico.ca,13784798,000000120851647,5,5,,5
279001,01-NOV-11,31-OCT-11,Lisa,,en,74.12.249.221,staceylanglois@sympatico.ca,13828556,000000120924234,3,1,"When you call for service, you should be able to make an appointment for service. I should not have to wait for the service department to call me to schedule an appointment. It should not take up to 2 days for this. This is ridiculous! I am still waiting for them to contact me to make an appointment and then will probably have to wait another 2 - 3 days for service! And will my internet bill be prorated? Not likely. This is unacceptable!",1
279002,01-NOV-11,31-OCT-11,Diaraye,,en,70.29.38.174,elizp67@sympatico.ca,13822524,000000120929717,1,1,Resolve my problem and communicate properly,1
279003,01-NOV-11,26-OCT-11,Khan,,en,70.48.254.56,dgturk@sympatico.ca,13765708,000000120837392,5,5,,5
279004,02-NOV-11,01-NOV-11,Luis,,en,70.27.74.25,40kramer@sympatico.ca,13829744,000000120953947,3,3,,4
279005,02-NOV-11,01-NOV-11,Mohammed,,en,70.54.91.135,gracow@bell.net,13832154,000000120949810,5,5,"On this occasion, all went well, and my problem was solved quickly and efficiently.",5
279006,02-NOV-11,30-OCT-11,Bhavana,,en,24.244.144.132,williamnewhouse@sympatico.ca,13819546,000000120907274,5,5,"Get the date right! My call was not on Oct. 30th. It was about 2-weeks prior to that. The new modem has still not shown up yet. Since I am now away, as of Oct.30th I have arranged for a friend to install it for me.",4
279007,02-NOV-11,01-NOV-11,Jamila,,fr,174.93.125.185,castaway04@sympatico.ca,13830832,000000120945614,3,3,,3
279008,02-NOV-11,11-OCT-11,Andre,,en,174.92.94.151,jedmond@sympatico.ca,13579982,000000120470257,5,5,,4
279009,02-NOV-11,02-SEP-11,Srinivas,,en,206.130.173.59,katherinecy@sympatico.ca,13112981,000000119624898,1,1,"Internet is still shuting down frequently. I do not know what to say...Technicians come and go, I have upgrade to Fiber service, I have purchased the modem, I really hope that Bell can probve it's quality service.",2
279010,02-NOV-11,01-NOV-11,Danny,,en,70.51.25.226,robert.gran@bell.net,13835214,000000120947416,5,5,Would have liked the option to exchange the modem at a Bell phone center to get back on the internet sooner. However the replacement modem did arrive within 24 hours so this is not a big issue. I also was able to use the dail-up option to get my email so the inconvience was minimal.,5
279011,02-NOV-11,01-NOV-11,Mohamed Amine,,fr,69.70.209.98,viviane.sirois@bell.net,13836240,000000120949690,4,4,J'aurais aimé que l'on m'avertisse à l'avance qu'un frais d'environ 49$ serait ajouté à ma dernière facture pour la location du modem concernant mon service internet.,3
279012,02-NOV-11,01-NOV-11,Andy,,en,174.88.149.120,ajk5@sympatico.ca,13830070,000000120944074,5,4,,4
279013,02-NOV-11,01-NOV-11,Bumi,,en,70.49.28.191,jfrede2770@bell.net,13832778,000000120948996,5,5,nothing more,5
279014,02-NOV-11,01-NOV-11,Yosra,,fr,76.65.176.199,acugil@bell.net,13830012,000000120945578,3,2,"On m'a dit que cela provenait de Microsoft.  Mais on aurait pu m,aider pour transférer ma liste de contact vers le courriel de Bell. Elle n,avait pas bcp. D'expérience.  ",4
279015,02-NOV-11,31-OCT-11,Ashfaq,,en,76.67.22.151,dixon@sympatico.ca,13822176,000000120918436,5,5,,4
279016,03-NOV-11,02-NOV-11,Daniel,,en,184.147.200.197,russell12@sympatico.ca,13847646,000000120989288,5,5,,5
279017,03-NOV-11,02-NOV-11,Nicole,,en,70.29.38.134,neville.gunter@sympatico.ca,13845946,000000120980730,3,4,"Be a bit more detailrelating to the charges you are putting on individual bills, not just putting a charge on because your organization feel it is relevant.",3
279018,03-NOV-11,02-NOV-11,Jamel,,fr,184.146.251.83,jean.imbeau@sympatico.ca,13842480,000000120983143,5,5,,5
279019,03-NOV-11,02-NOV-11,Jeanette,,en,70.26.127.28,ronmar01@sympatico.ca,13847496,000000120969814,4,3,"Keep the best rates automatically applied to seniors accounts as most of us struggle to pay our bills which keep increasing(while our pensions don't)We are probably your most consciencious for paying you on time, but we won't need you if we can't keep our homes.  Thank you for the help and the break, for one month.  Keep our rates the lowest you can. ",4
279020,03-NOV-11,02-NOV-11,Sowjanya,,en,174.88.18.115,smorr@sympatico.ca,13848386,000000120991197,5,5,currently the service is fine,4
279021,03-NOV-11,02-NOV-11,Kota,,en,50.100.69.84,ian.shimmin@sympatico.ca,13842020,000000120979723,5,5,Absolutely nothing,5
279022,03-NOV-11,02-NOV-11,Ruth,,en,174.94.41.116,elizabeth.birtwhistle@sympatico.ca,13840452,000000120987534,4,4,"If this tech person had been the first one that I talked to, I would have saved 1.5 hours of my time. Thank goodness she was my last of the evening. ",
279023,03-NOV-11,02-NOV-11,Hatem,,fr,67.71.70.213,danieletestelle@sympatico.ca,13839530,000000120988420,5,4,,5
279466,03-NOV-11,02-NOV-11,Matthew,,en,65.94.61.62,1jgt@bell.net,13836522,000000120988527,5,5,I had to wait longer then I think I should have.,5
279467,03-NOV-11,02-NOV-11,Eric,,en,70.24.98.162,cathykitchen@sympatico.ca,13838772,000000120984106,5,5,,5
279468,03-NOV-11,02-NOV-11,Will,,en,67.71.58.19,caropete2@sympatico.ca,13838718,000000120969467,5,4,,4
279469,03-NOV-11,02-NOV-11,Emmanuelle,,en,70.53.59.220,geraldwaynemcleod@sympatico.ca,13841228,000000120969381,5,5,nothing,5
279470,03-NOV-11,02-NOV-11,Ahmed,,fr,65.92.165.185,plante.roland@sympatico.ca,13846690,000000120991063,5,3,,5
279471,03-NOV-11,02-NOV-11,Juan Carlos,,en,70.53.45.155,lucie_tr@sympatico.ca,13844352,000000120986596,5,4,,4
279472,03-NOV-11,02-NOV-11,Paul,,fr,174.95.242.32,psta@bell.net,13846802,000000120989901,3,5,"Temp d'attente extrement trop long au telephone, dans le passé j'etait avec videotron et puis en mon de 5 minute j'etait en mesure de parler a quelqu'un, avec bell c'est plotut en moin d'une heure d'attente. Ca vous donne quoi d'envoyer votre service a la clientele outre-mer si vous n'etre pas capable d'offrir a votre clientele un service dans un delai resonable. On est plus en 1940 donc 45-50 minutes d'attente c'est totalement innaceptable.",2
279473,03-NOV-11,02-NOV-11,Etienne,,fr,76.71.125.214,gaetanlaine@sympatico.ca,13841042,000000120969544,5,5,,4
279474,03-NOV-11,02-NOV-11,Nes,,en,174.95.188.92,patparedes@sympatico.ca,13846336,000000120972484,5,5,n/a,5
279475,03-NOV-11,02-NOV-11,Shalini,,en,184.146.135.118,dbertollo@sympatico.ca,13839670,000000120982150,5,5,"The rep was courteous and professional and got me back on line quickly, but I still do not know the root cause of the problem (modem resetting by itself) and whether it will recur.",3
279476,03-NOV-11,02-NOV-11,Denis,,en,70.52.31.159,m.joerg14@sympatico.ca,13844478,000000120971084,1,1,"Would appreciate you calling me so the issue can be talked over again. This time it will be the third time that I have to discuss the problem. So please have somebody from management call me, thank you.",1
279477,03-NOV-11,02-NOV-11,Zoubeir,,fr,70.25.36.106,creney@sympatico.ca,13839344,000000120988493,1,1,Rendre disponible un modem de remplacement dans les points de service Bell,1
279478,03-NOV-11,02-NOV-11,Dhia,,fr,65.93.49.59,afgp@sympatico.ca,13837058,000000120974261,5,4, Que les conseilliers parlent plus lentement car ils s'adressent à des personnes qui ne sont pas tres habiles avec enternet mais ils sont compétants,5
279479,03-NOV-11,02-NOV-11,Alex,,en,184.148.187.186,rfullarton@sympatico.ca,13847216,000000120981742,5,5,,4
279480,03-NOV-11,02-NOV-11,Sana,,fr,174.91.241.116,m-a.lavoie@sympatico.ca,13844456,000000120977573,2,2,On nous promet un meilleur prix et au moment de la facturation on ajoute des frais qui n'ont jamais été discuté. Ça fait une douzaine d'année que je suis avec Bell et je suis royalement écoeuré du service de merde de votre compagnie. Il y a jamais rien qui fonctionne du premier coup et faut toujours se battre pour faire annuler les surcharges sur mes factures inscrites pour rien. je ne vous parle même pas du temps d'attente au téléphone... Je lorgne sérieusement vers Vidéotron !!!,1
279481,03-NOV-11,02-NOV-11,Roy,,en,174.88.7.74,h.palm@bell.net,13841622,000000120990283,3,2,Answer our question.,2
279482,03-NOV-11,02-NOV-11,Chad,,fr,64.228.228.94,p1.labrecque@sympatico.ca,13846264,000000120981308,5,5,faire une connection haute vitesse dans notre région (hemmingford),5
279483,03-NOV-11,02-NOV-11,Manel,,fr,64.228.228.94,p1.labrecque@sympatico.ca,13846266,000000120980893,5,5,,5
279484,03-NOV-11,02-NOV-11,Ryan,,en,184.145.126.123,rbleil@sympatico.ca,13847092,000000120979250,4,4,,4
279485,03-NOV-11,02-NOV-11,Etienne,,en,65.92.48.30,calvin.peters@sympatico.ca,13838580,000000120981108,5,5,,5
279486,03-NOV-11,02-NOV-11,Michael,,en,174.92.82.215,ron_aziz@sympatico.ca,13847482,000000120969904,5,5,"I received a letter from Bell about the required return of my old modem on Nov 1.
It was returned and received by Bell on Oct 17. Was the letter necessary? If your administration was effecient, then the stress I endured about the thought  a possible loss of a modem in the mails could have been avoided!!",
279487,03-NOV-11,02-NOV-11,Elizabeth,,en,70.49.68.243,mar.bar@sympatico.ca,13844682,000000120969648,5,5,"the representative did all she needed to do. I was extremely satisfied with
the lady I dealt with.",5
279488,03-NOV-11,02-NOV-11,Stephen,,en,65.95.183.213,Spyron@sympatico.ca,13836810,000000120978314,5,5,nothing,5
279489,03-NOV-11,02-NOV-11,Jose,,en,70.53.4.213,patbryan@sympatico.ca,13846328,000000120969659,5,5,,5
279490,03-NOV-11,27-OCT-11,Tara,,en,70.24.19.51,cathy.munroe@sympatico.ca,13778860,000000120851121,5,5,,5
279491,03-NOV-11,02-NOV-11,Shobha,,en,174.94.17.92,iggymark@bell.net,13842040,000000120971577,4,4,While the tech. was working with my computer to fix the problem it was obvious that the computer itself was very slow. The internet speed starts at 56 Mbps and then changes to 30 and 24 etc. The computer was slow booting up as well. Possible fixes or direction where to get help for these issues would be very helpful. ,4
279492,03-NOV-11,02-NOV-11,Sajid,,en,69.157.48.192,aardvark99@sympatico.ca,13836924,000000120969573,5,5,Nothing,5
279493,03-NOV-11,02-NOV-11,Hana,,fr,70.52.112.35,paul.mercier8@sympatico.ca,13846379,000000120971201,4,4,"j;ai 80 ans budjet minimum et demande de payer moins cher les services de Bell...les ententes avec vos agents ne sont pas respecte # la facturation,c;est toujours une mauvaise surprise...vous avez  eut un exemple...decision unilaterale",2
279494,04-NOV-11,02-NOV-11,Andre,,en,174.88.34.143,marjorie.calvin@sympatico.ca,13844864,000000120990060,4,4,,5
279495,04-NOV-11,03-NOV-11,Kanchumarthi,,en,69.157.118.216,daraious_billimoria@sympatico.ca,13853106,000000121016140,5,5,"""Raj"" was very knowledgeable and instantly understood the somewhat complex issue.  The problem that when integrating several email entities into Window's Live Mail (POP3) small businesses are no longer able to SEND emails using their ""corporate"" identities.  Raj explained that because of recent changes we would no longer be able to do that.  I wish Sympatico would do something about this.",4
279496,04-NOV-11,03-NOV-11,Badreddine,,fr,174.89.228.28,andre000@sympatico.ca,13851034,000000121000010,3,4,"


vu mon âge avancé,j'ai eu de la difficulté à suivre le technicien et je regrette de m'être laisser emporter. Je croyais que notre long et pénible dialogue d'hier était un échec. A mon agréable surprise.ce matin sympatico msn était au rendez-vous. Tout est bien qui fini bien, Merci.



",4
279497,04-NOV-11,03-NOV-11,Ousmane,,en,69.165.241.216,sandy.hui@sympatico.ca,13861388,000000121000730,1,1,The representative was being impatient and not willing to help from beginning. He was not able to answer my inquiry & wasn't helpful. He even hung up my call before I finished my question. He's poorly trained and not able to communicate clearly. Customer experience was really bad.,2
279954,02-NOV-11,31-OCT-11,Marie,,fr,184.151.127.231,lucie.touchette@sympatico.ca,13825420,000000120931977,1,1,la prepose ne pouvait pas m aider pcq le systeme ne marchait pas elle m a dit de r appeller le lendemain,
279955,02-NOV-11,01-NOV-11,David,,en,76.66.152.64,murr.white@sympatico.ca,13834378,000000120948790,5,1,your presentation in august was not what i expected in november and i am not a happy customer.,1
279956,02-NOV-11,01-NOV-11,Iris,,en,70.24.27.125,lilacscent@sympatico.ca,13833484,000000120947903,5,5,,5
279957,02-NOV-11,01-NOV-11,Victor Gabriel,,en,184.147.113.198,ernie.kairies@sympatico.ca,13831698,000000120943843,5,5,Your service tech are great,5
279958,02-NOV-11,11-OCT-11,Allan,,en,70.49.23.156,askinner4@sympatico.ca,13574310,000000120466367,1,1,Your customer representative did not speak english well.  I a very frustrated with your company and the services you offer.  I don't like my hand being forced to change things on my account that cost more money and then have my security comprimised because I trusted your product.,1
279959,02-NOV-11,25-OCT-11,Alisia,,en,64.229.135.155,wcash2@sympatico.ca,13761770,000000120791598,1,1,have a office that I can visit and explain my prodlem.,1
279960,02-NOV-11,01-NOV-11,Moemen Belleh,,en,65.92.76.156,gmills@sympatico.ca,13832126,000000120944513,1,1,"I'm a retired Bell employee and service from Bell has gone downhill as far as I am concerned.  I speak to many people who are not happy about our call centers in India and people not being as responsive as they might be.  I think it might be high time to bring those positions back to Canada and staff them appropriately.  Someone said they have called the French language number, but did that and the person answering refused to speak English, although when asked if he could he said yes.  I never did resolve my question and even going into a Bell store they were not familiar with what I was speaking about, my how things have gone downhill.  Good luck for the future because quite honestly competition may bury you.",1
279961,02-NOV-11,01-NOV-11,Atoiya,,en,184.148.130.155,susan187@sympatico.ca,13835816,000000120953756,4,4,,4
279962,02-NOV-11,01-NOV-11,Yosra,,fr,184.144.228.100,alain.hogue@sympatico.ca,13830090,000000120942709,5,4,,
279963,02-NOV-11,31-OCT-11,Soumaya,,fr,67.68.118.40,serge.bedard4@sympatico.ca,13828182,000000120931117,5,5,,5
279964,02-NOV-11,31-OCT-11,Mukesh,,en,70.48.0.206,alandmarie@sympatico.ca,13820146,000000120915265,5,4,,5
279965,02-NOV-11,31-OCT-11,Erick,,en,70.54.76.125,Faisalbutt@bell.net,13819822,000000120924095,5,5,,5
279966,02-NOV-11,01-NOV-11,Marlin J.,,en,64.228.194.188,theresa.mac@sympatico.ca,13835982,000000120953631,5,5,,5
279967,02-NOV-11,01-NOV-11,Ali,,en,76.69.130.75,intrw@sympatico.ca,13832458,000000120950735,5,4,If you have long term customers you should give them some discount from time to time if they are paying much more then a new ones.Looks like you care obout a new customers only! ,3
279968,02-NOV-11,01-NOV-11,Rosa-Maria,,en,67.70.2.235,garbagegutz@sympatico.ca,13831990,000000120949400,3,2,"you could have told me prior that there was a $50 charge. i've called 4 times since sept. 30 to inquire my bill or to explain it, got 4 different people and still they never said anything.
2. why can you put the funds you take out back in if and when a mistake is made on your part. some people are on a fixed income and can't afford to wait till next month for the credit. i'm sorry but welfare only pays $600/month w/out children, disability a little more, you taking out an extra $20-$100 or more is a big deal on a monthly budget.
ITS MY MONEY AND I WANT IT NOW! not next month. you people say you understand or care, no you don't. people need that credit to buy food. now my phone bill doesn't get paid due to this.",
279969,02-NOV-11,01-NOV-11,Mario,,en,67.71.22.16,envoy01@sympatico.ca,13831672,000000120949982,4,4,ordered a modem and took Friday- Tues to arrive.,5
279970,02-NOV-11,01-NOV-11,Umesh,,en,174.91.198.86,mshiller@sympatico.ca,13834358,000000120940992,5,5,,5
279971,02-NOV-11,30-OCT-11,Nora,,en,174.94.66.216,neoplant@bell.net,13817540,000000120904165,1,1,dont speak english ,1
279972,02-NOV-11,01-NOV-11,Elyes,,fr,174.93.226.223,leejulien@bell.net,13833402,000000120951835,5,5,Rien c'était impécable.,5
279973,02-NOV-11,01-NOV-11,Lilian,,en,70.50.55.34,betij@sympatico.ca,13830518,000000120945430,5,5,"Lilian was extremely patient with my ""old"" cp.  I appreciated that.  We hung up thinking that the issue was unresolved and I turned off the cp, back on and it worked fine. Thanks Lilian",5
279974,02-NOV-11,01-NOV-11,Luis,,en,70.24.112.23,ntambwa@sympatico.ca,13834542,000000120951300,2,1,"
The technical issue was not resolved yet.  The customer service representative has to call me back today to find out why I am losing the internet connections.",3
279975,02-NOV-11,01-NOV-11,Dylan,,en,68.171.231.80,mustang01@sympatico.ca,13834385,000000120940868,1,1,Get representative in Canada not overseas I'm really considering change all my services to Rogers,1
279976,02-NOV-11,01-NOV-11,Mehdi,,fr,67.68.59.76,gversailles@sympatico.ca,13832222,000000120944447,4,4,J'aimerais qu'on ai résolu mon problème dès le premier appel en octobre. J'ai attendu 5 jours et plus l'appel. Peut être que le personnel ma rappelé entre temps mais je ne peux rester 24 hres sur 24 à attendre l'appel. Alors j'ai recommuniqué le 1 novembre et cette fois la personne a résolu mon problème en très peu de temps.,4
279977,02-NOV-11,01-NOV-11,Karen,,en,174.91.99.67,chiehchan@sympatico.ca,13830936,000000120950954,2,1,help desk and field execution poorly integrated. Follow-up to known issues by field service techs apparently non-existant :((,2
279978,02-NOV-11,01-NOV-11,Mir,,en,70.26.7.35,ray_sabourin@sympatico.ca,13835016,000000120951199,1,1,I asked to cancel the phone and leave the internet till the 29th of Nov that I was paying for.Both were cancelled and was without service for 6 days. My daughter is in University and had to go elsewhere to do her assignments and the you want to charge me $99.00 to activate something I have already paid for....terrible service.Now I have to cancel work to sit at home between 5 and 9 tonight to get the service back. ,2
279979,02-NOV-11,01-NOV-11,Jaime,,en,65.95.247.205,rasa.baltutis@sympatico.ca,13835010,000000120951064,5,5,,5
279980,02-NOV-11,01-NOV-11,Twinx,,en,69.158.90.144,bobkat2@bell.net,13830588,000000120953307,1,1,Not cut me off- line went dead.,2
279981,02-NOV-11,01-NOV-11,Sushil,,en,70.51.216.120,horsetrip@bell.net,13832384,000000120948911,5,5,wish my hands free phone would stop cutting out whil on line with your TEC,5
278530,31-OCT-11,30-OCT-11,Sunhith,,en,65.92.146.222,gkadey@sympatico.ca,13815224,000000120906859,1,1,"Spoke to two technicians.  The first one took over my computer to solve access to my e-mail.  After some time said that she would call me back. Never did.  I called again and second technician said they would be working on the problem and mentioned that I would have e-mail this morning.  Not so. Phoned another technician this morn and I suggested he give me a new email password to resolve the connection.  Did so and great service from this technician. Now everything OK,,,,,",3
278531,31-OCT-11,29-OCT-11,Niyaz,,en,216.249.5.66,eroy8@sympatico.ca,13806328,000000120893956,5,5,Issued a credit for the time lost on the internet service.  It was the fault of Bell we weren't receiving high speed.  ,5
278532,31-OCT-11,29-OCT-11,Vidya,,en,184.144.107.144,nancy.bough@sympatico.ca,13810090,000000120902857,4,4,,4
278533,31-OCT-11,30-OCT-11,Grant,,en,65.95.182.142,boxoffice@sympatico.ca,13813754,000000120912529,5,5,Thanks for asking.   I Can't imagine what it could be.,5
278534,31-OCT-11,25-OCT-11,Borhen,,fr,76.65.89.193,sarchambault000@sympatico.ca,13759768,000000120794905,4,5,"Les représentants à la facturation n'ont pas toujours les bonnes informations dans notre dossier. Ils font leur possible. J'aimerais par contre qu'ils nous donnent le bénifice du doute et ""travaillent"" au traitement juste de la clientèle. M.Bohren a travaillé fort pour moi après s'en être tenu à ce qu'il voyait dans mon dossier. Après avoir insisté, il a fait des recherches et reconnu qu'il devait corriger la facturation.",4
278535,31-OCT-11,28-OCT-11,Sana,,fr,174.93.82.157,bernardlavallee@bell.net,13791852,000000120864042,2,2,"Etre plus rapide avec votre service.

Avec un appel à Bell, on devrait avec une personne règler toutes les demandes relevant du téléphone, Internet et Bell Tv.

De plus, il y a plus de 10 jours, j'ai demandé de débrancher mon Internet.  On devait me faire parvenir un étiquette pour le retour du modem.  J'attend toujours.  Lorsque j'ai rappelé le 28 octobre, elle m'avisé que le compte était prévu être terminé seulement le 17 novembre et que je recevrais létiquette  à temps.  Je lui ai indiqué ainsi lors de ma demande initiale que je déménageais le 7 novembre.

J'attends toujours résolution du problème.",1
278536,31-OCT-11,17-OCT-11,Eduardo,,en,65.92.144.221,jessie.lu@bell.net,13654634,000000120610385,1,1,"Listen to customer's problem. Do not arbitrarily decide what to do for me without knowing what my problem is and what potential solution would be. I did research before I called and also called my company's IT support and your IT support wouldn't want to listen to what the problem is and just told me that there is nothing he can do for me. Bad attitude, bad service. absolutely horrible. you can listen to your record and decide. I would fire him if I am the boss. ",1
278537,31-OCT-11,30-OCT-11,Eduardo,,en,69.157.55.43,ewd.1@sympatico.ca,13814804,000000120908299,5,5,Things went better than usual.  I was able to understand the tech's English.,4
278538,31-OCT-11,29-OCT-11,Marwa,,fr,74.12.163.159,oceanus18@sympatico.ca,13810328,000000120897642,5,2,c'est mon ordinateur que n'était pas fonctionnel. jmd,5
278539,31-OCT-11,27-OCT-11,Jose,,en,65.95.213.235,wbenslc659@bell.net,13790028,000000120854156,5,5,,5
278540,31-OCT-11,21-OCT-11,Chantal,,en,174.94.63.117,2falfam@sympatico.ca,13708370,000000120706864,4,4,I had to wait while being passed from department to department.,4
278541,31-OCT-11,28-OCT-11,Zoubeir,,fr,70.30.212.44,fernand.bourgault@sympatico.ca,13794496,000000120870356,5,5,Je ne vois quoi pourrait être amélioré.,5
278542,31-OCT-11,30-OCT-11,Benjamin,,en,184.146.167.203,robert.black2@sympatico.ca,13818316,000000120912391,5,5,,5
278543,31-OCT-11,30-OCT-11,Shashank,,en,70.30.132.39,jpbrown1@bell.net,13816028,000000120905619,5,5,"Shashank was completely professional and very knowledgeable, he could not have done any better 100% complete satisfaction.! ",5
278544,31-OCT-11,20-OCT-11,Mariem,,fr,70.31.222.107,pierre_morin@sympatico.ca,13704852,000000120691056,4,4,"J' ai déjà eu d'autre problème à régler et cette fois-çi j'ai nettement eu l'impression que j'ai obtenue un meilleur service, alors je prends le temps de vous le dire",4
278545,31-OCT-11,26-OCT-11,Kevin,,en,174.95.19.33,kgraham4@bell.net,13769794,000000120827392,5,4,,5
278546,31-OCT-11,27-OCT-11,Keerthi,,en,174.91.47.148,nfldr@sympatico.ca,13786310,000000120840113,5,5,everything was satisfactory,5
278547,31-OCT-11,27-OCT-11,Greg,,en,69.159.13.9,hlineham@sympatico.ca,13782112,000000120849024,5,5,Nothing.Greg was very professional in handling my situation.,4
278548,31-OCT-11,28-OCT-11,Kishore,,en,64.231.94.246,dhurlock@bell.net,13793626,000000120866964,4,5,no issues,4
278549,31-OCT-11,30-OCT-11,Kevin,,en,174.88.2.119,2sewtwill@sympatico.ca,13812858,000000120904443,4,3,,3
278550,31-OCT-11,25-OCT-11,Matthew,,en,70.49.27.184,lore.schwenger@sympatico.ca,13755460,000000120787190,5,4,,4
278551,31-OCT-11,14-OCT-11,George,,en,70.49.27.184,lore.schwenger@sympatico.ca,13623610,000000120542724,4,4,,4
278552,31-OCT-11,26-OCT-11,Iris,,en,76.64.135.212,sfarhat@sympatico.ca,13774726,000000120830355,5,5,sometimes we get to the net...,5
278553,31-OCT-11,28-OCT-11,Shyam,,en,64.231.40.163,oughk@bell.net,13800046,000000120863152,5,5,I was quite satisfied.,4
278554,31-OCT-11,30-OCT-11,John,,en,184.147.200.218,l.thompson@sympatico.ca,13816384,000000120908367,5,5,,5
278555,31-OCT-11,26-OCT-11,Deepthi,,en,76.70.49.5,hnvandyke@sympatico.ca,13767988,000000120828682,2,1,It would of been nice to speak to a canadian. Although the rep was trying to help the accent was a barrier.,2
278556,31-OCT-11,30-OCT-11,Sukumar,,en,184.145.9.169,jaca.bennett@sympatico.ca,13815628,000000120911798,1,1,1st level tech support put me through the same things as the manual. 2nd level tech support told me they would call back in five minutes at about 10 to 7. After an hour waiting I decided to call back.,1
278557,29-OCT-11,27-OCT-11,Kevin,,en,70.31.115.251,norman.wingrove@sympatico.ca,13786420,000000120852733,5,5,,5
278558,29-OCT-11,28-OCT-11,Taha,,fr,76.71.169.123,labrochu@sympatico.ca,13797568,000000120879068,5,5,Tout était parfait.,4
278559,29-OCT-11,28-OCT-11,Reina,,en,65.95.142.145,steff009@bell.net,13802240,000000120885962,5,4,very professional effort,5
278560,29-OCT-11,17-OCT-11,Lukasz,,en,64.228.144.196,david.lynn@sympatico.ca,13651098,000000120599894,5,1,"Everything was fine with Brett except my email about by monthly agreement & probably my parents patrick Lynn.

1. My email from bell says my & my dad's monthly agreement will be $53.99 including tax a month. But my email from Bell says it will be close to $70 a month. 

2. In same email it says there is an installation cost for the modem. Brett said there would not be. Plus I already had the modem required so the tech Joe phoned & said he didn't have to come. And even if he had to there wasn't supposed to be a fee. My parents also already have the white wifi modem too.

Will be phoning customer service.",
279024,03-NOV-11,31-OCT-11,Asir raja,,en,50.101.143.209,fouldzy@sympatico.ca,13822818,000000120916794,4,3,"The issue I was calling about was ""dropped email service"". At the time of my call everything was okay and the technician could not see anything wrong. Right after the call my email ""dropped"" twice more within the hour. My service is alway slow between noon and 2 PM each day.  I was told that because I have copper lines and not fibre optic lines this is ""as good as it gets"". 
As a long time customer (almost 20 years of internet service with Sympatico) I would like to know when my area (519-754-0705) will get fibre optic lines so that I can enjoy consistent high speed internet with Bell. 
Thank you
D. Foulds 
b1kglk91",
279025,03-NOV-11,02-NOV-11,Luis,,en,74.14.16.218,ddoyle1@sympatico.ca,13839716,000000120986623,1,1,Stop blaming the customer (me) for problems on your end.,1
279026,03-NOV-11,01-NOV-11,Milo,,en,184.148.182.237,brucehasler@bell.net,13830678,000000120945334,1,1,,2
279027,03-NOV-11,02-NOV-11,Thierry,,fr,70.30.187.253,bcssvr@sympatico.ca,13837926,000000120969054,5,5,,5
279028,03-NOV-11,30-OCT-11,Jorge Alberto,,en,174.94.46.60,marsh000@sympatico.ca,13816968,000000120903889,5,5,,5
279029,03-NOV-11,02-NOV-11,Sofien,,fr,184.148.233.147,pierrechristine@sympatico.ca,13846650,000000120988251,5,5,,5
279030,03-NOV-11,24-OCT-11,Annie,,en,74.12.235.122,robint@sympatico.ca,13744508,000000120766952,4,2,"You escalated my request or my problem ten days ago, and I have never heard from any bell rep.  Very disappointing and this seems to be the norm and not the exception
I paid to have a tech come here and the issue seems resolved now,  I hope.
",3
279031,03-NOV-11,02-NOV-11,Jamel,,fr,70.48.238.78,rolianda@sympatico.ca,13847466,000000120988310,5,5,"aucune attente, un service impecable et plus, il a repondu a d autre question.",5
279032,03-NOV-11,02-NOV-11,Dilip,,en,174.92.112.98,mel.soucie@sympatico.ca,13845228,000000120983124,4,4,,4
279033,03-NOV-11,20-SEP-11,Maimouna,,en,70.51.152.212,william.lee090@sympatico.ca,13337040,000000120021347,5,5,,5
279034,03-NOV-11,01-NOV-11,Cath,,en,174.88.22.165,ebesner1@sympatico.ca,13831572,000000120952142,3,4,"The confirmation that I received was incorrect to the changes I made on a call in late October.  The woman I spoke with said that the changes were correct on your system but seemed annoyed that I insisted on a corrected email.  I didn't want to wait til I got an incorrect bill to call and wanted to ensure that what I was quoted on the phone was what I was paying.  The first confirmation was incorrect.  The second confirmation was correct so as long as the bill in correct, I'm happy.",4
279035,03-NOV-11,26-OCT-11,Samuel,,en,76.68.89.140,rsemeniuk@bell.net,13774278,000000120833688,5,5,,5
279036,03-NOV-11,01-NOV-11,Tarek,,fr,69.157.133.150,jean-marc.harvey@sympatico.ca,13832682,000000120949680,5,5,tout etais ok    merci.                        ,5
279037,03-NOV-11,02-NOV-11,Omar,,en,70.24.154.143,revat@sympatico.ca,13847196,000000120983701,3,4,Get someone who knows how to speak English.,2
279038,03-NOV-11,02-NOV-11,Kanchumarthi,,en,65.95.249.238,a.chua@sympatico.ca,13836848,000000120989073,5,4,So far none.  Customer Representative was very helpful and friendly.,5
279039,03-NOV-11,02-NOV-11,Giovanni,,en,76.69.21.211,kaye.smith@sympatico.ca,13843418,000000120991115,5,5,absolutely nothing Giovanni knew exactly what to do and had me up and running within 15 to 20 minutes. Very curtiouse younge man thank you,5
279040,03-NOV-11,02-NOV-11,Luis,,en,50.100.71.98,martinchan@sympatico.ca,13844939,000000120971123,5,5,I have switched to cable internet with Teksavvy because Bell Fibre is still not available in my area. I can't wait any longer.,
279041,03-NOV-11,02-NOV-11,Erika,,en,70.30.3.40,s.bhatia@sympatico.ca,13847680,000000120976477,4,4,,4
279042,03-NOV-11,01-NOV-11,Zaccheus,,en,64.231.214.149,ann-mariewilliams@sympatico.ca,13830272,000000120941121,1,1,"Make sure that your  representatives do not lie to customers.I was lied to and miss work for two days because they told me  to be home when they had a different date for my instalment,I was told that my service would be done on Monday October 31,2011,the technician came and told me that someone would come in the afternoon to finish the job.I wait all evening no one turn up.Tuesday morning i called and was told to stay home the afternoon as a technician was coming out .I wait until 5;15pm i call to make sure they were still coming only to find out it was the next day again.That was not acceptable as i work and had to be home for two days for them telling me a lie",2
279043,03-NOV-11,01-NOV-11,Gabriel,,fr,174.88.161.206,camedeo@sympatico.ca,13830752,000000120951615,5,4,Rien en ce moment,5
279044,03-NOV-11,23-OCT-11,Mauricio,,fr,67.71.77.167,ileleonard_331@sympatico.ca,13731170,000000120745079,5,5,Rien,5
279045,03-NOV-11,26-OCT-11,Bochra,,fr,71.3.214.133,cojopa687@sympatico.ca,13764922,000000120828650,5,5,,5
279046,03-NOV-11,02-NOV-11,Armando,,en,74.14.33.62,johnboy51@sympatico.ca,13842998,000000120978565,4,4,,4
279047,03-NOV-11,02-NOV-11,Christopher,,en,174.88.25.185,john.hanemaayer002@sympatico.ca,13842964,000000120970817,5,5,,5
279048,03-NOV-11,02-NOV-11,Reshma,,en,74.198.164.223,maqua@sympatico.ca,13844680,000000120967100,5,5,,5
279049,03-NOV-11,02-NOV-11,Ricardo,,en,184.146.4.50,r.kitely@sympatico.ca,13846876,000000120989563,5,5,I  can't think of a thing!,5
279050,03-NOV-11,02-NOV-11,Alvaro,,fr,174.95.237.235,noelde@bell.net,13846080,000000120991114,5,4,"Rien, tout a bien été.",5
279051,01-NOV-11,31-OCT-11,Jean,,en,174.92.100.12,ernst.stader@sympatico.ca,13822610,000000120922456,5,5,,5
279052,03-NOV-11,02-NOV-11,Ben,,en,99.240.216.2,mikehk@bell.net,13845502,000000120986859,5,5,"The person I spoke answered my question
promptly and obviously was well informed about the subject.",5
279053,03-NOV-11,02-NOV-11,Christianne,,en,66.209.54.22,mcleod.cabin@sympatico.ca,13845152,000000120976816,5,5,,5
279054,03-NOV-11,01-NOV-11,Melvin,,en,64.228.141.153,betmarsh@sympatico.ca,13830520,000000120944395,5,2,It was not the fault of Melvin as to why I have dificulties with the Security Service. Recently I had a computer malfunction and it would seem that my system just could not handle the entire program provided by Bell. At the present time I am using a very old computer and it also could not handle the program I received from Bell. I am a senior and am now wondering just how much a new computer would be of benefit to me. So until I resolve some isues I will have to deal with my problem by using another security system that does not bog down this older model. With Bell security I could not use my computer at all. At least with the present one I am able to at least answer this survey.,
279055,03-NOV-11,02-NOV-11,Donna,,en,209.226.117.20,bill.stilwell@sympatico.ca,13838116,000000120984926,4,4,,4
279056,03-NOV-11,02-NOV-11,Roy,,fr,70.48.48.93,g.malette@sympatico.ca,13840986,000000120978544,5,5,,5
279057,03-NOV-11,01-NOV-11,Kanni,,en,70.49.94.206,june.harris@sympatico.ca,13833066,000000120943368,2,3,,2
279498,04-NOV-11,01-NOV-11,Kevin,,en,174.91.157.119,pho@sympatico.ca,13834804,000000120953834,5,5,"Compare to my earlier poor experience with Robbie, Kevin more than made up for the ill feelings I had towards Bell.  Kevin, not only provided exceptional service, he informed my of the promotional specials which I was more than happy to take advantage of.  He is a credit to your company and redeemed my faith in Bell based solely on the customer support he provided.

Good product or service is worthless without good customer support.",5
279499,04-NOV-11,03-NOV-11,Vikram,,en,209.226.177.101,aulisoutfitters@sympatico.ca,13851382,000000121000299,5,5,NOTHING,5
279500,04-NOV-11,03-NOV-11,Etuwa,,fr,70.51.144.167,dybourre@sympatico.ca,13853832,000000120993854,5,5,,5
279501,04-NOV-11,03-NOV-11,Jose,,en,174.93.47.47,cstokes@sympatico.ca,13852900,000000121015627,5,5,I think that the experience was excellent. Jose(I may have spelled his name incorrectly) was wonderful and handle the call in a most professional maanner.,5
279502,04-NOV-11,03-NOV-11,Evangeline,,en,70.29.7.179,omisahota@sympatico.ca,13859558,000000120992800,5,5,have more staff like the one I spoke to! ,5
279503,04-NOV-11,03-NOV-11,Sumithra,,en,67.68.55.48,steveyd@sympatico.ca,13862134,000000120992126,3,2,Give me some what of an idea what is/was the reason for the problem and how it will be resolved.,3
279504,04-NOV-11,03-NOV-11,Venkatesh,,en,174.91.125.201,mdball@sympatico.ca,13858654,000000121005015,5,4,,5
279505,04-NOV-11,03-NOV-11,Kira,,en,174.95.195.39,gheys@sympatico.ca,13854898,000000120995601,4,4,,4
279506,04-NOV-11,03-NOV-11,Henry,,en,74.14.144.2,levi.jordan@sympatico.ca,13857602,000000121013967,4,4,,4
279507,04-NOV-11,03-NOV-11,Chiheb,,fr,65.94.177.245,guimondmarcel@sympatico.ca,13855222,000000121000158,5,5,,5
279508,04-NOV-11,03-NOV-11,Jose,,en,70.49.22.214,gratcliffe@sympatico.ca,13855134,000000121013630,5,5,Nothing. The technician was excellent and very patient with me.,5
279509,04-NOV-11,03-NOV-11,Mary Anne,,en,67.70.86.18,bocass@sympatico.ca,13851872,000000121001107,5,5,"In your notice of a price increase on my invoice, make it more obvious!!",
279510,04-NOV-11,03-NOV-11,Priya,,en,65.95.141.152,keurog1@sympatico.ca,13857144,000000121004148,5,5,Continue doing what you are doing.,5
279511,04-NOV-11,03-NOV-11,Oscar,,en,69.158.133.28,garthpierce@sympatico.ca,13854690,000000120995049,3,1,have more knowable technicians,4
279512,04-NOV-11,03-NOV-11,Bernard,,en,184.146.158.164,marlene.alexander@sympatico.ca,13858416,000000120999929,3,1,"I was trying to connect to my new IpSwitch service and needed a password for that, not my internet connection. My husband and I figured it out ourselves.

I did tell your guy about the IpSwitch program and he didn't understand that I needed a different password for that. ",3
279513,04-NOV-11,03-NOV-11,Gunson,,fr,184.144.233.170,wbolf@sympatico.ca,13863102,000000121000250,5,5,,5
279514,04-NOV-11,03-NOV-11,Hugo,,en,74.14.61.59,sueandkelly.bartlett@sympatico.ca,13862164,000000121016371,5,3,Fixed the on going problem with our internet.,3
279515,04-NOV-11,03-NOV-11,June,,en,209.213.249.156,sandy.schout@sympatico.ca,13861392,000000121012666,5,4,"Remove the reason for having to call.
I must commend June for remaining calm through my anger.",4
279516,04-NOV-11,03-NOV-11,Twinx,,en,70.26.150.67,edmondsk@sympatico.ca,13853912,000000121007686,4,4,,5
279517,04-NOV-11,03-NOV-11,Mohan,,en,184.145.16.185,dessi@sympatico.ca,13853408,000000120995618,5,5,,5
279518,04-NOV-11,03-NOV-11,Sylvie,,fr,174.95.118.15,g_desbiens@sympatico.ca,13854618,000000120993361,5,4,Tout a ete clair,5
279519,04-NOV-11,03-NOV-11,Satish,,en,69.159.109.31,mcarthurpark55@sympatico.ca,13858618,000000120998730,4,4,,5
279520,04-NOV-11,03-NOV-11,Edwitch,,fr,174.95.184.11,cormier.jp52@sympatico.ca,13852820,000000120993458,5,5,J'aurais apprécié qu'on m'explique la cause du problème.,4
279521,04-NOV-11,03-NOV-11,Brett,,en,174.94.22.230,diane.padoin@sympatico.ca,13853464,000000121003138,5,5,Brett was the only one who had any common sence...also let me say the tech...who looked at our line was excellent....knew his stuff and was quick,2
279522,04-NOV-11,03-NOV-11,Nicholas,,fr,70.55.209.231,michelinecharbonneau@sympatico.ca,13858842,000000121013899,5,5,,5
279523,04-NOV-11,03-NOV-11,Matthew,,fr,65.94.1.242,gaby.trudeau@sympatico.ca,13854648,000000121015332,5,5,la personne semblait plus compétente que celui a qui j'ai parlé la semaine passée et en plus beaucoup plus gentil,5
279524,04-NOV-11,03-NOV-11,Priyanka,,en,70.53.56.142,pkamoah@bell.net,13860070,000000121014649,4,2,"The range of the internet is too limited. As a result, my internet reception on my Tabet is poor when I am upstairs in any room.",3
279525,04-NOV-11,03-NOV-11,Brahim,,fr,132.203.49.140,coulombe@sympatico.ca,13852832,000000121015908,5,5,rien,4
279526,01-NOV-11,17-OCT-11,William,,en,67.71.150.231,norman.hannon@sympatico.ca,13659006,000000120620378,5,5,,5
279527,01-NOV-11,31-OCT-11,Mohammed,,en,69.158.71.216,karol.molson093@sympatico.ca,13824612,000000120926084,3,2,Should have fixed situation.  Lost service again within 2 hours.,2
279528,01-NOV-11,29-OCT-11,Mahender,,en,70.55.216.49,gberardi@bell.net,13806756,000000120888175,,,,
279529,01-NOV-11,27-OCT-11,Aidin,,en,174.91.33.62,muharram@sympatico.ca,13786056,000000120852020,4,4,,4
279530,01-NOV-11,31-OCT-11,Kaouther,,fr,184.151.127.191,mireille.bluteau@sympatico.ca,13826272,000000120931198,4,4,rien,3
279531,01-NOV-11,31-OCT-11,Michael,,en,174.94.19.21,lesandgail@sympatico.ca,13825076,000000120923826,5,4,,5
279532,02-NOV-11,01-NOV-11,Andrew,,en,174.89.133.14,homecko@bell.net,13832372,000000120942118,1,1,Was short in answering & didn't resolve anything for me.Bordering on rude.,
279533,02-NOV-11,23-OCT-11,Walid,,fr,174.92.240.201,bkulesza@bell.net,13729126,000000120752392,4,4,,5
279534,03-NOV-11,02-NOV-11,Mark,,en,76.69.55.166,gcgarlic@sympatico.ca,13841144,000000120966574,5,5,,5
279535,03-NOV-11,02-NOV-11,Ines,,fr,76.69.222.176,marie-paule.remillard@sympatico.ca,13844804,000000120969679,5,5,,5
279536,03-NOV-11,31-OCT-11,Patricia,,en,76.69.133.177,gowebster@sympatico.ca,13823297,000000120921324,5,4,,4
279537,03-NOV-11,02-NOV-11,Karingula,,en,76.64.117.108,wwayne000@sympatico.ca,13849920,000000120979708,5,5,"you don't get better than 100out of 100%
Karingula went beyond my expectations.",5
279538,03-NOV-11,02-NOV-11,Mohammed,,en,76.70.114.167,h.blupinski@sympatico.ca,13841616,000000120977141,5,5,,5
279539,03-NOV-11,02-NOV-11,Roberto,,en,174.94.14.227,sapov@bell.net,13847882,000000120981027,1,1,be a  more professional,1
279540,03-NOV-11,02-NOV-11,Elmer,,en,174.95.184.162,david.hi@sympatico.ca,13839622,000000120990385,4,3,"1.  Don't leave me on hold for 30 minutes waiting for representative.
2. Explain possible root causes of the problem.  Those given made no sense.",2
279982,02-NOV-11,31-OCT-11,Arun,,en,76.64.143.234,susan.berman@sympatico.ca,13828690,000000120915742,4,3,"The person that I spoke with was polite, and listened to my problem.  

They tried to ""tinker"" with the setting for my internet remotely, however, my internet speed did not improve.

in the end, they said that they would send someone in person to have a look at my wiring,

That, at the time was good enough,I don't think there was much more that they could do.

I have been a loyal customer of Bell for many years - however, I really don't feel like that is appreciated. I feel like I am getting the standard treatment that a first time customer would get ....  ",4
279983,02-NOV-11,01-NOV-11,Reginald,,en,70.50.208.14,rmvale@sympatico.ca,13835196,000000120948434,5,4,,4
279984,02-NOV-11,01-NOV-11,Dawood,,en,70.27.50.133,breton.9@sympatico.ca,13830642,000000120943918,5,5,,5
279985,02-NOV-11,31-OCT-11,Naveed,,en,76.64.143.234,susan.berman@sympatico.ca,13828692,000000120928808,4,4,"it was actually the Bell technician that phoned on my behalf.  we needed to replace the router, and therefore needed a new password for my internet.  the customer care representative didn't have the authority to provide that, however, he ""escalated"" our request to his superior, and they phoned back around 5pm with the new password confirmed.

the service provided was good enough, I felt he did what he could do - within his power.
  ",4
279986,02-NOV-11,31-OCT-11,Mary ruksana,,en,70.26.82.24,echahley@sympatico.ca,13822434,000000120920232,5,5,,5
279987,02-NOV-11,01-NOV-11,Claudia,,en,64.231.150.170,rchar92627@sympatico.ca,13835048,000000120951036,5,5,completely satisfied with Claudia's manners and patience with me. She did a great job!,5
279988,02-NOV-11,31-OCT-11,Ravi,,en,67.71.149.82,gkovachik@sympatico.ca,13823220,000000120919791,5,5,,4
279989,02-NOV-11,01-NOV-11,Hector,,en,76.69.205.99,teamarsh@sympatico.ca,13835922,000000120943664,5,4,"Have this rep. answer all my calls in the future, the last four were useless.",4
279990,02-NOV-11,01-NOV-11,Srinivasan,,en,70.55.178.219,fishart@sympatico.ca,13831830,000000120941590,5,5,CAN'T THINK OF A THING!,5
279991,02-NOV-11,01-NOV-11,Eka,,en,184.145.68.150,bernice.nightingale@sympatico.ca,13830508,000000120952307,4,5,HAD YOUR ONLINE SERVICES MORE READILY AVAAILABLE--ALTHOUGH MY COMPUTER MAY HAVE BEEN HAVING PROVLEMS.,5
279992,02-NOV-11,01-NOV-11,Nayeem,,en,74.12.116.76,Wall48@bell.net,13829940,000000120952291,4,4,My first call went to India where the problem was not resolved after more than an hour on the phone. So I called again and was connected with Luis in El Salvador - he was able to solve it!,3
279993,02-NOV-11,31-OCT-11,Hector,,en,70.49.185.30,liztansey@bell.net,13825234,000000120927363,1,1,"If a Service Representative tells me a Supervisor will contact me within an hour, I believe someone will. This was not the case.  Stop outsourcing your jobs to foreign countries; hire competent people in Canada who speak English well and understand what's going on.",1
279994,02-NOV-11,30-OCT-11,Mohammed,,en,174.88.16.192,val.tom@sympatico.ca,13819315,000000120908995,5,4,The gentleman who helped me could not have done much more I think.  He also helped me understand why this situation happens.  Mosty helpful and knew what he was doing.,5
279995,02-NOV-11,29-OCT-11,Kranti Bose,,en,204.101.237.139,richard715@sympatico.ca,13811038,000000120899791,5,5,Nothing,4
279996,02-NOV-11,01-NOV-11,Rahma,,fr,174.89.165.13,rmlamothe@sympatico.ca,13835192,000000120941971,4,3,,4
279997,01-NOV-11,31-OCT-11,Elyes,,fr,76.67.157.180,ge.stdic@sympatico.ca,13823070,000000120918707,5,5,,5
279998,01-NOV-11,31-OCT-11,Santosh,,en,184.148.64.212,dplusb@bell.net,13822328,000000120919591,5,5,"Nothing comes to mind. It was a very good process and discussion. I feel like our internet solution, from Bell, will be improved as a result.",5
279999,01-NOV-11,30-OCT-11,Denis,,en,72.38.140.166,djlavery@sympatico.ca,13814502,000000120911125,5,4,Have more staff so the wait time would not be so long,5
280000,01-NOV-11,29-OCT-11,Fairin,,en,70.55.216.49,gberardi@bell.net,13806754,000000120888162,5,5,,5
280001,01-NOV-11,31-OCT-11,Dwayne,,en,174.88.20.68,lizntut@sympatico.ca,13825232,000000120927935,5,3,you did a good job,4
280002,01-NOV-11,26-OCT-11,Erick,,en,207.35.49.3,dcohen8@sympatico.ca,13765506,000000120818267,4,4,,4
280003,01-NOV-11,31-OCT-11,Manel,,fr,76.65.168.221,suziebedard@sympatico.ca,13828732,000000120919177,4,4,,5
280004,01-NOV-11,31-OCT-11,Kais,,fr,184.144.204.26,mk_gilbert@sympatico.ca,13826312,000000120916304,4,4,,5
280005,01-NOV-11,28-OCT-11,Karla,,en,67.70.40.24,gddeeth@sympatico.ca,13794886,000000120871663,4,4,,4
280006,01-NOV-11,09-OCT-11,Abdul,,en,64.229.94.133,spudster@sympatico.ca,13564310,000000120439634,1,1,"Perhaps fix the problem I have had for the last month. Several calls made to your company, spending hours on the phone, all for not. THE PROBLEMS STILL NOT FIXED !!!! You have lost a customer.",1
280007,01-NOV-11,28-OCT-11,Salvador,,en,174.94.26.113,sfwalker@sympatico.ca,13801844,000000120871330,5,3,"Confirm that things were put in place or changed to solve the problem. In other words to confirm there was a problem, the corrections implemented and verification the problem was solved. ",4
280008,01-NOV-11,28-OCT-11,Marco,,en,70.51.255.6,wldonaldson@bell.net,13803388,000000120874491,5,5,,4
280009,01-NOV-11,31-OCT-11,Sharon,,en,76.67.121.26,vmueller@sympatico.ca,13829334,000000120923742,5,4,"my recent experience was the best
most experience with customers service have been not sudifactory, could not understand the person - installation on my dish on the house is terrible
i have been told it will not be removed which i find terrible and extremely bad ccustomer service and I will add this to my blog and write a news paper article about it- you install but do not remove this is bad for the enviroment and the overall reuse style of most conious people that care about not wasting working equipment
the aswer below does not reflect the contact with Sharon but my general feeling about bell- due now mostly for not reusing working equipment",1
280010,01-NOV-11,31-OCT-11,Med Aymen,,fr,67.68.183.191,yves_brault@sympatico.ca,13829652,000000120926412,1,1,dire la vérité,1
280011,02-NOV-11,01-NOV-11,Sana,,en,67.68.111.37,Capt.J.B._Verreault@bell.net,13829790,000000120941138,4,4,"La technitienne a conclu que notre ordinateur, ici, n'est pas compatible avec votre système de sécuriré anti-virus. C'est, à notre avis, invraisemblable. J'avais demandé qu'elle nous téléphone après, mais elle ne l'a pas fait. S.V.P. REMÉDIER À CELA AU PLUS TÔT. Merci, J.B. Verreault.",3
280012,02-NOV-11,28-OCT-11,Srinivasan,,en,76.69.136.39,d.remondi@sympatico.ca,13793178,000000120865228,4,3,,4
280013,02-NOV-11,01-NOV-11,Akrem,,fr,70.53.213.61,jyv@bell.net,13833090,000000120947297,5,4,c`estqui a fait l`appel  mon conseil il est satisfait  merci,5
280014,02-NOV-11,01-NOV-11,Temsu,,en,65.95.215.183,mmc@sympatico.ca,13834276,000000120941343,5,5,,5
280015,02-NOV-11,01-NOV-11,Amel,,fr,76.67.193.52,grousson@bell.net,13832188,000000120943216,2,2,I have noticed a marked reduction of speed with the internet connection over the past month or so and can not understand why......    ,2
278561,30-OCT-11,29-OCT-11,Karen,,en,74.15.79.228,lparsons9@bell.net,13808924,000000120892099,4,3,"Not a thing , service was excellent . I had to set up a service call for the next day , but when they had called me that same day because a time was available for saturday ..so great customer service !",5
278562,30-OCT-11,29-OCT-11,Cecilia,,en,64.231.205.14,randldale@sympatico.ca,13810877,000000120901189,5,5,"The young lady that looked after me did everything that she could,including a follow up phone call to ensure that everything was working satisfactorily.There is not much else she could have done. I was very pleased with her service. ",5
278563,30-OCT-11,29-OCT-11,Baltharaj,,en,76.69.5.157,yvonnemarcil@sympatico.ca,13812790,000000120901808,3,2,Correct the issue. I lost internet. They restored ethernet access (although I still repeatedly get kicked off). Wireless access has not yet been restored.,4
278564,30-OCT-11,25-OCT-11,Simon,,en,67.68.11.187,tom.colwell@sympatico.ca,13761226,000000120801646,4,5,Ability to speak English I could understand but needed to ask the agent to repeat  some things She was most courteous and patient and went the extra mile to help me,4
278565,30-OCT-11,29-OCT-11,Shashank,,en,64.231.0.245,mhpretty@sympatico.ca,13809632,000000120899781,5,5,,4
278566,30-OCT-11,29-OCT-11,Tiwari,,en,69.157.64.153,mkoshowski@sympatico.ca,13809806,000000120900880,3,4,I am confident that in previous times the rep would have assisted me with trying to resolve the ethernet problem. She did identify the problem however left it with me to confirm and rectify.,2
278567,30-OCT-11,29-OCT-11,Krishnan,,en,69.156.99.165,goldwood@sympatico.ca,13806982,000000120894513,1,1,He said he couldn't connect me to a Canadian???? Why???,
278568,30-OCT-11,29-OCT-11,Walim,,fr,67.68.180.145,l.aubin@bell.net,13808554,000000120890268,3,4,"je suis avec Bell depuis le mois de juillet dernier, et c'est la 4e fois que je dois appeler pour régler le même problème, j'espère que cette fois il est réglé pour de bon.... mon numéro de téléphone est associé à une autre personne qui a des comptes en souffrance et c'est moi qui reçoit des appel le concernant, en plus des problème relié à ma connection qui ne son pas correcte parce qu'elle était encore relié à son nom, même si j'ai déjà appelé plusieurs fois pour faire régler le problème.... j'espère que cette fois c'était la bonne.",3
278569,01-NOV-11,31-OCT-11,Jessica,,en,174.95.149.196,jamaica_10@bell.net,13823876,000000120921103,5,4,,
278570,01-NOV-11,31-OCT-11,Luis,,en,69.158.66.171,b.robert@sympatico.ca,13820574,000000120924351,5,3,"Better historical memory - I had a POTS splitter issue, and this was discovered late in the conversation.  It seems like this is a common issue.",4
278571,01-NOV-11,29-OCT-11,Cristobal,,en,70.50.186.152,ajmeisel@sympatico.ca,13804008,000000120898295,3,3," Give a new modem. All others have a 
new white one, I still have the old black flat one.",2
278572,01-NOV-11,14-OCT-11,Wajdi,,fr,69.159.96.218,carmela@bell.net,13618412,000000120559765,4,4,"En espérant que votre département service clientèle téléphone et internet reste efficace en tout temps mème après adhésion. Avec bell express vue aussitôt que tu deviens client,le service devient pourri. Donc svp rester fidèle avec votre clientèle et elle le sera avec vous :) ",3
278573,02-NOV-11,01-NOV-11,Amelia,,en,70.48.64.231,clem.marshall@bell.net,13831026,000000120942382,5,5,"Connect to records of previous call
immediately",5
278574,02-NOV-11,01-NOV-11,Reginald,,fr,70.30.171.68,georges7.crete@sympatico.ca,13832032,000000120946329,5,5,Je ne sais quoi ajouter,5
278575,02-NOV-11,01-NOV-11,Moemen Belleh,,fr,76.71.204.195,dproulx005@sympatico.ca,13831474,000000120943164,2,1,,3
278576,02-NOV-11,01-NOV-11,Manel,,fr,76.71.204.195,dproulx005@sympatico.ca,13831476,000000120950296,4,5,,4
278577,02-NOV-11,01-NOV-11,Jason,,en,70.26.4.58,vgates@bell.net,13836208,000000120953079,5,5,,5
278578,02-NOV-11,01-NOV-11,Michael,,en,74.14.163.216,gary_featherstone@sympatico.ca,13832000,000000120941480,5,5,"Honestly, nothing.

Michael understood all my needs, and provided solutions to them.
",5
278579,02-NOV-11,30-OCT-11,Issam,,fr,70.29.217.62,esther.beaupre@sympatico.ca,13814786,000000120906752,5,5,,5
278580,04-NOV-11,03-NOV-11,Hemavathi,,en,76.71.34.174,sarvari.secorp@sympatico.ca,13861418,000000121001758,4,4,,4
278581,04-NOV-11,03-NOV-11,Jessica,,en,64.228.209.55,nixon@sympatico.ca,13859412,000000121006876,4,4,,4
278582,04-NOV-11,03-NOV-11,Chelsey,,en,174.119.228.150,vln9023@sympatico.ca,13862978,000000121012952,5,5,,5
278583,04-NOV-11,03-NOV-11,Linda,,en,74.15.231.10,paquinjp@sympatico.ca,13859670,000000120995114,5,4,Following up on my problem.,5
278584,04-NOV-11,03-NOV-11,Mouna,,fr,76.69.98.142,stephanedelorme@sympatico.ca,13862064,000000121008262,5,5,,3
278585,04-NOV-11,03-NOV-11,John,,en,65.95.249.88,jo-ane12@sympatico.ca,13856536,000000120996664,4,5,John was excellent and there isn't anything more he could have done for me. Thank you.,5
278586,04-NOV-11,03-NOV-11,Bernard,,en,184.145.52.62,delbark@sympatico.ca,13853314,000000121010323,5,4,The gentleman was very patient but I do find it very difficult dealing with the Indian accent being somewhat hard of hearing myself.  No reflection on this gentleman as he was very good and slowed down when I asked him to.  ,4
278587,04-NOV-11,03-NOV-11,Sajid,,en,174.94.24.117,kittsen.toronto@sympatico.ca,13857238,000000121006778,1,1,"have some one who I can understand, some one who is more explicit, some one who does not sigh and remain silent when I said I did not want him to take control of my computer.",1
278588,04-NOV-11,03-NOV-11,Prem,,en,174.94.36.163,pyoung14@bell.net,13860270,000000120995975,5,5,nothing,5
278589,04-NOV-11,03-NOV-11,Karen,,en,74.15.92.157,nighs@bell.net,13859400,000000121007471,4,3,well later that night the wireless wasn't working again and I am missing 2 days work over this..,1
278590,04-NOV-11,02-NOV-11,Ali,,fr,76.67.188.4,eddyhenri@bell.net,13840340,000000120990592,2,2,"they did not sort out my outlook express. I still cannot use my email,i still have my Bermuda server which will not let me use BELL NET SERVER??????",2
278591,04-NOV-11,02-NOV-11,Adnan,,en,184.148.117.97,drew.mccaughey@sympatico.ca,13840176,000000120972555,5,5,"Nothing. Adnan was patient and knew how to solve the problem we had (setup a new i-pad to get email) He gave us lots of time and stayed with till solved.
Very impressive service..AGM & LBM",5
278592,04-NOV-11,03-NOV-11,Nischal,,en,70.50.28.123,rod.williams@sympatico.ca,13860918,000000121015738,4,4,"As always, the wait time to speak to a technician is annoying.",4
278593,04-NOV-11,03-NOV-11,Linda,,en,70.52.157.211,johnprit@sympatico.ca,13856676,000000121007107,5,5,,5
278594,04-NOV-11,03-NOV-11,Rey Ivan,,en,64.231.223.184,peggy.gloria@sympatico.ca,13859868,000000121003613,5,5,,5
278595,04-NOV-11,03-NOV-11,Jack,,en,70.24.183.250,evelyn.watson@sympatico.ca,13854188,000000120997970,5,5,was good,5
278596,04-NOV-11,03-NOV-11,Afroze,,en,65.95.80.91,william.scott3@sympatico.ca,13863174,000000121011533,2,2,For the last 8 years you have successfully sent my monthly bill to my current address. But when I ask for a new modem you send it to my old address at which I have not lived for 8 years. What's wrong with this picture???????,1
279058,03-NOV-11,02-NOV-11,Fathi,,fr,184.145.188.25,gaetangingras002@bell.net,13841038,000000120984408,5,4,Bonjour et bien c est bien la premiere fois que je puisses comprendre une personne de la tunisie et il m'a beaucoup aidée.J'apprécie votre service et je félicite la personne du bon service rendue.,5
279059,03-NOV-11,31-OCT-11,Luis,,en,76.64.9.48,hsedran@bell.net,13823638,000000120926900,3,3,"your system could have been updated faster than it was.  The internet was connected on October 27, 2011.  When I ordered the internet and phone service from bell I was told Oct 26 for internet and when I called I was told Oct 31, never notified of the change, so the person I spoke to checked to see if internet could be hooked up faster and was connected on October 27.  
",3
279060,03-NOV-11,02-NOV-11,Gregorio,,en,65.93.197.31,epatey@bell.net,13840532,000000120984161,3,3,Keep my windows mail.,4
279061,03-NOV-11,26-SEP-11,Mary ruksana,,en,184.146.115.205,trudytat@sympatico.ca,13409916,000000120154577,5,5,,5
279062,03-NOV-11,02-NOV-11,Ridha,,fr,70.26.251.193,gracecliche@sympatico.ca,13841482,000000120977824,5,5,,5
279063,03-NOV-11,02-NOV-11,Jorge Alberto,,en,70.49.134.231,aztekk@bell.net,13837770,000000120990570,5,5,,5
279064,03-NOV-11,01-NOV-11,David,,en,70.53.56.202,appolo@bell.net,13830318,000000120944448,4,4,"nothing really I am not satisfied with speed of computer,my computer is getting old ,10 yrs.probably need a new one,or faster service.",3
279065,04-NOV-11,02-NOV-11,Med Hedi,,fr,65.92.208.71,agouri@sympatico.ca,13837076,000000120986266,5,5,,5
279066,04-NOV-11,03-NOV-11,Latregan,,fr,184.151.127.202,laporte4@sympatico.ca,13857454,000000120998985,5,4,Tout C'est passe avec professionnalisme ,5
279067,04-NOV-11,03-NOV-11,Ruth,,en,70.50.98.188,swaldriff@sympatico.ca,13862238,000000121000449,5,4,"nothing,she was fast and efficient and made me feel like she wanted to solve my problem......",4
279068,04-NOV-11,02-NOV-11,Hema,,en,70.125.37.128,ed_madl@sympatico.ca,13840336,000000120966358,5,5,Hema was the best I hav ever dealt with.,4
279069,04-NOV-11,03-NOV-11,Evangeline,,en,70.31.46.69,bjbooth@sympatico.ca,13851792,000000121012132,4,4,"I find it frustrating to use my voice as my password and then have to repeat all my information again.

May I say that Evangeline who assisted me was excellent, efficient and very personable. Her manner is an asset to Bell.",4
279070,04-NOV-11,03-NOV-11,Alexandre-Hugo,,fr,174.89.241.246,caroline.wilde@sympatico.ca,13852306,000000120992925,4,5,,4
279071,04-NOV-11,03-NOV-11,Brent,,en,64.231.88.80,p.l.mcguire@sympatico.ca,13859608,000000121012702,5,5,,5
279072,04-NOV-11,03-NOV-11,Hsine,,fr,174.89.208.209,sergeallard@bell.net,13861596,000000120998173,1,1,"Le conseller ne connait pas les services de Bell.
le conseiller m'a mis en attente plusieur fois pour demander de l'aide!!! Cela ne me plaisais pas. Il ne comprend pas notre langue francais du Quebec ",2
279073,04-NOV-11,03-NOV-11,Afef,,fr,70.26.233.173,gisele.leclair008@sympatico.ca,13854980,000000120992386,4,4,"Tout était parfait. Bon service, et une personne facile a comprendre.
En gros Satifait. Merci..",5
279074,04-NOV-11,02-NOV-11,Zohra,,fr,76.65.172.149,r.rauzon@sympatico.ca,13846892,000000120969580,5,5,,5
279075,04-NOV-11,03-NOV-11,Alex,,en,174.91.50.39,wagene@sympatico.ca,13863038,000000120996713,5,5,Use less offensive music during wait times,4
279076,04-NOV-11,03-NOV-11,Venkatesh,,en,70.48.57.64,randjcoldrey@sympatico.ca,13860436,000000120997335,2,1,"Not sure really as I am still not able to get my emails on my phone, and no matter what was tried (even resetting password, etc.) nothing helped.",3
279077,04-NOV-11,03-NOV-11,Ryan,,en,74.14.182.170,bband@sympatico.ca,13851548,000000120998077,5,4,Advice in advance of changes in billing,5
279078,04-NOV-11,03-NOV-11,Erick,,en,184.144.148.64,tbrummer@sympatico.ca,13862408,000000120999838,5,5,"Erick was polite and pleasant. 

It was great to speak to a local agent. 

Thank you.",3
279079,04-NOV-11,03-NOV-11,Harjeeth,,en,70.29.125.85,hollyivens@bell.net,13855570,000000120995844,5,5,,5
279080,04-NOV-11,03-NOV-11,Mohamed Amine,,fr,76.68.171.17,huetpierre@bell.net,13855632,000000120998375,4,4,"Je pense que Bell devrait faire plus pour ses ''ancien'' clients, les concerver.

Merci de votre attention ",3
279081,04-NOV-11,03-NOV-11,Gabin,,en,174.95.206.147,felecteng@sympatico.ca,13854320,000000121004726,2,4,"The afternoon Techician was a big help, but the morning trchnician did not help em at all. He claimed that I had to much email saved on my Outlook Express, which was not true, but my Bell Web box was full which he should gave relized,  but he did not know how to reset my password as I did not know it. Fortunately the afternoon technician did assist me with resetting my password and cleaning out my Bell mailbox, which solved my problem.

Fred van Duyvenbode",3
279082,04-NOV-11,03-NOV-11,Wahida,,fr,76.68.168.61,serge_boivin54@sympatico.ca,13861594,000000120992610,1,1,me dire que la ligne avait des problemes au lieu de me dire que mon ordinateur ne fonctionait pas et de rejoindre quelqun pour la réparer et mon ordinateur avait rien ....,
279083,04-NOV-11,03-NOV-11,Amine,,fr,76.69.239.152,lafontainelajoie@sympatico.ca,13857410,000000121011628,5,5,,4
279084,04-NOV-11,20-OCT-11,Gayathri,,en,174.94.42.157,jimandphyllis@sympatico.ca,13700520,000000120676848,5,5,nothing,4
279085,04-NOV-11,03-NOV-11,Mohammed,,en,65.94.213.244,ddaustin@sympatico.ca,13853268,000000120995514,5,5,na,5
279086,04-NOV-11,03-NOV-11,Sukumar,,en,184.144.25.70,grant.bernhardt@sympatico.ca,13855128,000000121011737,2,1,I had difficulty in understanding the service rep.,3
279087,04-NOV-11,03-NOV-11,Brittany,,en,74.198.9.170,fjqmerali@sympatico.ca,13854380,000000121007233,5,5,,5
279088,02-NOV-11,30-OCT-11,Ghassen,,fr,174.93.249.202,josee_loiselle@sympatico.ca,13816008,000000120909061,5,5,rien d'autre,5
279089,03-NOV-11,28-OCT-11,Asha,,en,74.12.61.153,johnrcarter@sympatico.ca,13796698,000000120878922,5,5,,5
279090,03-NOV-11,18-JUL-11,Yathreb,,fr,90.35.61.101,frasanchez@sympatico.ca,12624687,000000118552756,5,4,,5
279091,04-NOV-11,02-NOV-11,Marouen,,fr,69.159.160.98,mario.lippe080@sympatico.ca,13844836,000000120986207,4,3,Une partie du problème a été résolue (débranchement du modem DSL par intermittence). Par contre la vitesse d'accès est très lent et le technicien a mentionné qu'il était impossible de l'augmenter compte tenu de la distance entre ma demeure et le poste de contrôle (4km).  Je ne reste pourtant pas en campagne ! Cette réponse m'a convaincue de passer à Vidéotron pour l'ensemble de mes services.,1
279092,04-NOV-11,03-NOV-11,Danielle,,en,74.15.101.99,marrog@bell.net,13858430,000000121004092,5,4,,5
279093,04-NOV-11,03-NOV-11,Mark,,en,65.94.135.21,dbaldry@sympatico.ca,13853236,000000120995607,2,1,,2
279094,04-NOV-11,03-NOV-11,Kyle,,en,174.89.117.6,margaretporter@bell.net,13858290,000000120993701,4,5,,5
279095,04-NOV-11,24-AUG-11,Silverious,,en,50.101.39.61,zftm@sympatico.ca,13011249,000000119393926,4,5,,4
279096,04-NOV-11,03-NOV-11,Jeanette,,en,76.64.23.208,m.heilbron@sympatico.ca,13858064,000000120996689,5,5,,5
279097,04-NOV-11,02-NOV-11,Ousmane,,fr,174.95.250.240,servicesnl@bell.net,13848068,000000120978892,5,5,,4
279541,03-NOV-11,02-NOV-11,Keith,,en,76.66.133.23,maren.meltzer@sympatico.ca,13844750,000000120987177,5,4,"It's a shame I must ask someone else to do anything that has to do with connecting wires, etc.  I am just not technically logical.  Everytime there is any sort of change, such as the new modem,(so much to read and understand before proceeding) I can't find features such as they stood before the change.  eg. I could not find my sympatico email and then all of a sudden it just popped up. Before, it was under MORE and then Bell. No doubt all changes are to improve the service - just takes getting used to.",5
279542,03-NOV-11,27-OCT-11,Houcine,,fr,69.70.93.66,evelynelevesque@sympatico.ca,13780782,000000120852119,3,4,,3
279543,03-NOV-11,30-OCT-11,Sondes,,fr,174.89.228.173,jean-claude.provost@sympatico.ca,13815786,000000120908589,4,2,"Votre conseiller a bien essayé de résoudre le problème, mais sans succès. Je me suis donc tourné vers votre service d'entretien pc, dont je suis +/- satisfait. Vu que je suis abonné à ce service, elle aurait pu me mettre en contact avec eux, car elle a pu confirmer que je paie pour ce service.",3
279544,03-NOV-11,27-OCT-11,Karingula,,en,174.88.142.211,den_1@bell.net,13779856,000000120860305,3,4,Faster Service,2
279545,04-NOV-11,03-NOV-11,Hema,,en,130.63.60.120,miriam.spevack071@sympatico.ca,13858948,000000121016348,3,3,"I asked why I was getting French when I went to the following website -- www.bell.ca/webmail.  Instead of simply giving me a quick answer saying that this was now a French site and that I should use www.bell.ca/bellmail instead, the representative suggested having access to my computer, which was not, at all, necessary.  Shouldn't she have known just to use the correct site?  I also asked why since I started using Bell security services, logins are no longer saved and I have to enter them each time.  The representative made some changes on my computer but did not solve the problem.",3
279546,04-NOV-11,03-NOV-11,Reuben,,en,70.29.21.136,paulette.nichol037@sympatico.ca,13859798,000000121016734,5,4,"I really didn't get feedback as to what caused the problem.
Also, the technician told me that me that I would get to know my computer.  I do know my computer. But, I could not open the message box (for emails) and could not access the internet. Regardless, he was efficient.",5
279547,04-NOV-11,26-OCT-11,Asma,,fr,74.12.221.6,papillon96@bell.net,13772906,000000120815231,4,5,"Cette dame connaissait bien son travail comparativement à Hechmi et Mohamed auxquels j' ai expliqué le problème et aucun n' a écouté ma demande.J' ai été très déçue de ces derniers.
Mme Asma m' a écouté ma demande et a rapidement résolu le hic.",4
279548,04-NOV-11,03-NOV-11,Jason,,en,64.231.149.103,ronladas@sympatico.ca,13860988,000000121005647,3,4,"Your rep was obviously based in India but his name was ""Jason"". I don't think so.",3
279549,04-NOV-11,03-NOV-11,Arjuman,,en,65.95.152.217,mgibson_1@sympatico.ca,13858756,000000121008035,5,5,,4
279550,04-NOV-11,03-NOV-11,Kim,,en,70.48.56.43,Misty.Adams@bell.net,13850400,000000120994499,4,4,"Had the problem been corrected a month ago when I called regarding the same issue then I wouldn't have had to call back. A bill reduction would be nice too....I have 2 cell phones with the fab 10 Canada plan that together, cost me less than my one landline-that i can only call ontario numbers with.",4
279551,04-NOV-11,01-NOV-11,Gabriel,,en,74.14.97.143,vadar@sympatico.ca,13836160,000000120948964,5,5,,4
279552,04-NOV-11,02-NOV-11,Guylaine,,en,66.110.6.119,kvogt@sympatico.ca,13843710,000000120986154,5,5,Not to be kept on hold for a long period of time. ,5
279553,04-NOV-11,03-NOV-11,Walid,,fr,184.145.152.165,louis_hebert@sympatico.ca,13857870,000000120996707,3,3,,3
279554,04-NOV-11,03-NOV-11,Ritwik,,en,184.146.78.55,david.lape033@sympatico.ca,13853194,000000121003743,5,5,,5
279555,04-NOV-11,03-NOV-11,Sarah,,en,69.158.96.125,diveman@sympatico.ca,13853522,000000121001638,5,5,,5
279556,04-NOV-11,03-NOV-11,Gabriela,,en,67.68.48.146,sharon.khan@bell.net,13861666,000000120998220,1,2,"Upgrade your C.S.R. skills to serve the clients better, your automated system takes too long, lots of clients don't have time to wait, you should a quick button so clients can go direct to the department they require.",
279557,04-NOV-11,02-NOV-11,Diego,,en,76.67.113.66,kdmatt@sympatico.ca,13843450,000000120977388,5,4,Nothing i can think of. My inquiry was handled very efficiently and effectively.,4
279558,04-NOV-11,03-NOV-11,Souhail,,fr,69.157.156.137,rpitchen@sympatico.ca,13861072,000000121001286,4,4,,4
279559,04-NOV-11,03-NOV-11,Brahim,,fr,70.52.52.166,denisbarnes@sympatico.ca,13853336,000000121011816,4,4,,3
279560,04-NOV-11,20-OCT-11,Matthew,,en,207.164.79.30,dubliner@sympatico.ca,13697722,000000120700082,5,2,"since installing new turbo hub modem in september i have experienced multiple problems with sympatico,  the latest, i amwithout use of my computer since Oc. 31,  and bell cannot confirm when it will be operable.. The latest ticket # is5822516, basically i can bring up sympatico home page, however i cann t move off it, cannot call up Internet explorer.My satisfaction level with bell... "" O "" and falling.",1
279561,01-NOV-11,31-OCT-11,Samantha,,en,65.95.21.2,vynckier@sympatico.ca,13829352,000000120926158,5,4,,3
279562,01-NOV-11,31-OCT-11,Balaji,,en,67.68.33.156,g.schepp@sympatico.ca,13822932,000000120914961,1,3,"Modem power supply needed to be replaced called Monday morning and was told I should receive it between 24 and 48 hours.
Question - why can I not pick up a power supply in Toronto. It is not acceptable to be without internet for 2 days.
",1
279563,01-NOV-11,31-OCT-11,Rajni,,en,70.26.97.55,ivan.milinkovic@sympatico.ca,13823774,000000120927184,5,5,,5
279564,01-NOV-11,31-OCT-11,Mike,,en,70.26.97.55,ivan.milinkovic@sympatico.ca,13823776,000000120927634,5,5,,5
279565,01-NOV-11,31-OCT-11,Ravi,,en,70.52.184.246,kit.chapman@sympatico.ca,13824782,000000120921410,3,3,Better English skills with more clarity of sound (not through a speaker),3
279566,01-NOV-11,31-OCT-11,Emylie,,fr,70.29.217.75,denissavard_4@sympatico.ca,13822064,000000120921428,4,3,Je suis abonné au service Internet de Bell depuis plusieurs années et au service performance Bell depuis plus d'un an. Je devrais avoir des vitesses de 7 Mbits et 1 Mbits et j'ai à peine 3 Mbits et 0.64 Mbits. Je souhaite avoir un remboursement équitable pour tous les mois où je n'ai pas eu les services pour lesquels j'ai payés.,
279567,01-NOV-11,26-OCT-11,Rachel,,en,65.107.244.162,bobsimpsonis@sympatico.ca,13763998,000000120818394,2,1,complete the requested task when it was originally placed over 1 year ago,1
279568,01-NOV-11,24-OCT-11,Steph,,en,76.67.166.216,gmacw@sympatico.ca,13739472,000000120758876,4,4,,4
279569,01-NOV-11,31-OCT-11,Kanni,,en,174.95.200.220,gjrlrain@sympatico.ca,13823214,000000120931839,3,3,"Frustrated with the 420 KBPS download speed. Apparently this is the best speed I can get from Bell for just under $40.00.

I will definately be shopping around for an alternative. ",2
279570,01-NOV-11,30-OCT-11,Nawel,,fr,65.94.188.253,gaetanlabbe@bell.net,13815068,000000120906576,5,5,,5
279571,01-NOV-11,26-OCT-11,Wajdi,,fr,65.94.188.253,gaetanlabbe@bell.net,13767044,000000120830784,4,4,,4
280016,02-NOV-11,01-NOV-11,Alpha,,fr,69.156.162.78,fernbelanger@sympatico.ca,13831812,000000120943452,4,,"Il s'agissait d'un troisième appel concernant le même problème. À chaque occasion on me laisse entendre que tout est résolu sauf qu'à la parution de la facture suivante tout est à recommencer. Je ne suis toujours pas convaincu que ce sera fait. Je réserve mon opinion suite à la prochaine facturation...
Il s'agit d'une expérience pleine de frustration.
Je suis un client de Bell de longue date et je suis déçu. 
Il s'agit du dernier effort de ma part, je vais donner une chance à un de vos concurrent si je me rend compte que j'ai une fois de plus perdu mon temps...",2
280017,02-NOV-11,01-NOV-11,Carlos,,en,64.231.165.46,bwadley@sympatico.ca,13830698,000000120949272,4,4,,4
280018,02-NOV-11,01-NOV-11,Reginald,,fr,65.94.180.48,jocelynerogergagnon@sympatico.ca,13832884,000000120941380,4,3,,4
280019,02-NOV-11,01-NOV-11,Sarah,,fr,69.159.152.18,raymond.murray@sympatico.ca,13835022,000000120947253,5,5,,4
280020,02-NOV-11,01-NOV-11,Adnene,,fr,184.144.234.169,robertlariviere3@sympatico.ca,13835228,000000120950752,5,5,,5
280021,02-NOV-11,01-NOV-11,Moncef,,fr,70.27.221.47,j.allie@sympatico.ca,13832502,000000120953635,4,4,J'ai été bien servi.,4
280022,02-NOV-11,01-NOV-11,Karen,,en,173.168.109.148,donbet216@sympatico.ca,13831432,000000120943808,,,"This is a recurring problem I have called 3 times in the last 3 months to get this problem rectified hopefully it has been now You ALWAYS have to adjust me bill
Mrs Petersen ",
280023,02-NOV-11,01-NOV-11,Paul,,en,76.69.87.239,ronbrookings@sympatico.ca,13835280,000000120942148,2,2,Could not understand!,2
280024,02-NOV-11,01-NOV-11,Mohamed,,fr,184.144.240.207,a.leger@sympatico.ca,13829958,000000120942987,4,4,tout est o.k.,4
280025,02-NOV-11,31-OCT-11,Mustapha,,fr,74.12.229.118,gaudryl@sympatico.ca,13823024,000000120923443,4,4,"J'ai expérimenté des problèmes avec le système de sécurité de Bell. 
Mais ça semble aller mieux maintenant.
Pour améliorer ma récente expérience, j'aurais peut-être aimer en savoir plus mais on m'a offert un très bon service, le conseiller a été fort patient et très poli.",4
280026,02-NOV-11,01-NOV-11,Estephania,,en,64.229.220.141,jane.strother@sympatico.ca,13832598,000000120943234,4,4,Not Sure,5
280027,02-NOV-11,01-NOV-11,Luis,,en,70.48.104.101,randy.matthews@sympatico.ca,13835004,000000120941811,5,5,nothing - was extremely pleased with the service - representative was very knowledgabe and able to help solve my problem,5
280028,02-NOV-11,30-OCT-11,Aymen,,fr,67.71.112.80,cbeaudet_3@sympatico.ca,13813978,000000120910822,5,5,,5
280029,02-NOV-11,01-NOV-11,Sulochana,,en,65.92.188.241,tremeer@bell.net,13836097,000000120952523,5,4,,4
280030,02-NOV-11,01-NOV-11,Pradheep Kumaar,,en,65.95.40.180,maureen.vasey@sympatico.ca,13833998,000000120952853,5,5,nothing,5
280031,02-NOV-11,01-NOV-11,Zouhair,,fr,70.48.190.217,couture.therese1@sympatico.ca,13831086,000000120950742,5,5,,5
280032,02-NOV-11,01-NOV-11,Issam,,fr,70.48.190.217,couture.therese1@sympatico.ca,13831088,000000120952423,5,5,,5
280033,02-NOV-11,01-NOV-11,Bernard,,en,64.229.26.251,rschumann@sympatico.ca,13835320,000000120951479,1,1,"Rep. was not familiar with my Gateway all in one wireless Computer and therefore was unable to help. He promised he would call later, but didnt. Communication also was a big problem.",
280034,02-NOV-11,01-NOV-11,Sabha,,en,184.144.110.43,morris25880@sympatico.ca,13834326,000000120951303,4,4,English clearer,3
280035,01-NOV-11,25-OCT-11,Eya,,fr,65.92.214.85,veillet@sympatico.ca,13761540,000000120792620,2,2,je ne sais pas,3
280036,01-NOV-11,31-OCT-11,Johanna,,en,64.229.153.164,joeshaben@bell.net,13824296,000000120914375,3,2,Rep could not open up the page she needed to help me with my request.  Rep should have offered to call me back after she figured out the problem with your system.,3
280037,01-NOV-11,28-OCT-11,Sayeeduddin,,en,174.93.41.137,delia.burns@bell.net,13793510,000000120877265,1,1,Very difficult to understand agents.Spent a lot of time asking to repeat everything. Transfered to 4 different agents.,2
280038,01-NOV-11,31-OCT-11,Mary ruksana,,en,70.51.170.191,steve.lau@sympatico.ca,13828608,000000120931614,1,1,Mary can use some more training in customer service.,4
280039,01-NOV-11,27-OCT-11,Vladimir,,en,184.148.189.197,juliestewarthb@bell.net,13783396,000000120850253,5,5," not one thing I spoke with Edward
and he was excellent
",5
280040,01-NOV-11,30-OCT-11,Shashank,,en,174.88.172.49,leemar@sympatico.ca,13816476,000000120904048,4,4,,5
280041,01-NOV-11,30-OCT-11,Matthew,,fr,70.53.206.218,marie.plamondon@sympatico.ca,13816894,000000120913360,4,4,"peut-être avoir par courriel le déroulement de la problématique versus la résolution, pour que si jamais le meme problàme se produit èa nouveau je puiss le régler par moi-même",3
280042,01-NOV-11,31-OCT-11,Katherine,,en,76.69.131.109,grace.pun@sympatico.ca,13823306,000000120916324,4,4,"I called few times after 3:30pm, absolutely no response from that time , and the service hour will finish at  4 pm every day. It seems only has service in the morning . Hope you can extend the office hour.",4
280043,01-NOV-11,30-OCT-11,Wynbert,,en,69.156.83.40,gates.ville@sympatico.ca,13815096,000000120906571,5,4,,5
280044,02-NOV-11,01-NOV-11,Abdelhakim,,en,70.29.242.134,jarin_ltd@sympatico.ca,13832616,000000120953957,5,5,,5
280045,02-NOV-11,01-NOV-11,Robert,,en,174.88.80.237,wfelmy@sympatico.ca,13836338,000000120941345,4,3,,3
280046,02-NOV-11,01-NOV-11,Aymen,,fr,65.94.125.120,francalu@sympatico.ca,13831880,000000120951980,5,5,"Rien de plusmr.Hymen a été très patient a mon égard , il est aussi très compétant, que demander de plus.....
              Encore une fois, un gros Merci,ce fut très apprécier.",5
280047,02-NOV-11,01-NOV-11,Hassan,,fr,69.159.152.18,raymond.murray@sympatico.ca,13835024,000000120945677,5,5,,4
280048,02-NOV-11,01-NOV-11,Alex,,fr,70.30.184.167,andre_gilbert@sympatico.ca,13830210,000000120948632,3,1,faire demarrer mon ordi,5
280049,02-NOV-11,01-NOV-11,Aprajit,,en,70.50.186.67,laurie.hamacher@sympatico.ca,13833376,000000120948771,4,4,,4
280050,02-NOV-11,01-NOV-11,Nancy,,en,70.27.43.59,elmarp@bell.net,13831642,000000120952710,4,3,"improve your communication between departments at bell.Same problems occur
each time there has been a change or move.",1
280051,02-NOV-11,01-NOV-11,Luis,,en,74.15.69.89,markox@sympatico.ca,13833948,000000120944298,5,5,"nothing, it was the best Bell experience ever.",5
280052,02-NOV-11,01-NOV-11,Mukesh,,en,70.51.204.42,macbridem@sympatico.ca,13833790,000000120941002,1,1,I am sick of talaking to people I cannot understand or hear very well.  Please get English speaking people to do your service calls from CANADA.,
280053,02-NOV-11,01-NOV-11,Indhu,,en,184.144.24.28,robertcarley@sympatico.ca,13835222,000000120941651,5,4,Every thing was fine,5
280054,02-NOV-11,28-OCT-11,Anne,,en,72.12.138.75,tj.castracane@sympatico.ca,13802764,000000120881446,5,5,"None, I was extremely satisfied!",5
278597,04-NOV-11,03-NOV-11,Sarry,,fr,69.159.156.9,rbossinotte@sympatico.ca,13860504,000000121006157,3,1,"oui! vous avez un problème, j'ai perdu trop de temps avec bell, vous avez une semaine pour régler mon problème.
Je suis avec vous depuis 2002, mais d'ici une semaine probablement avec vidéotron. Vous ne respectez pas vous clients. ",1
278598,04-NOV-11,03-NOV-11,Susy,,en,174.92.92.223,shalsumi15@sympatico.ca,13861648,000000121005167,5,4,nothing. They did what they were supposed to do and help me out.,5
278599,04-NOV-11,02-NOV-11,Luis,,en,70.54.81.199,m.reaney@bell.net,13844512,000000120977812,5,5,"It took awhile, to delete e-mails, I had already done, but Lewis said I could have done it a faster way, not sure I understand.",4
278600,04-NOV-11,03-NOV-11,Mohamed,,fr,184.148.252.141,roch.gosselin11@sympatico.ca,13860906,000000121011190,4,3,"J,ai eu un meilleur arrangement en appelant au service de rétention de service Internet et tel. maison.",5
278601,04-NOV-11,03-NOV-11,Will,,en,174.95.8.89,tandpirwin@sympatico.ca,13862352,000000120997580,4,4,,5
278602,04-NOV-11,23-OCT-11,Mehdi,,fr,69.157.155.166,johpaquet@bell.net,13731678,000000120745768,3,3,"Premierement je n'aime pas le fait de me trouver avec un technicien en Algerie
Il y a beaucoup de personnes tres qualifies ici au Quebec.  la derniere fois j'ai fait affaire avec un technicien du Quebec, il a resolu mon probleme en 15 minutes au lieu de 90 minutes avec le technicien de l'Algerie. Pensez vous avoir sauver de l'argent sur la main d'oeuvre...",2
278603,04-NOV-11,03-NOV-11,Twinx,,en,65.95.186.164,viclam@sympatico.ca,13862906,000000121003832,2,2,Representative had a very heavy accent and was very difficult to understand.,2
278604,04-NOV-11,03-NOV-11,Amina,,fr,70.54.152.85,claire-br@sympatico.ca,13852650,000000120999735,5,5,"
Cétait parfait!",5
278605,04-NOV-11,03-NOV-11,Mahender,,en,50.101.224.254,jbhmckee@sympatico.ca,13856122,000000121002536,5,5,,5
278606,04-NOV-11,01-NOV-11,Sarah,,fr,76.66.193.66,olivier34@sympatico.ca,13834570,000000120946579,5,4,RIEN D`autre.,5
278607,04-NOV-11,30-OCT-11,Oscar Ernesto,,en,216.209.116.117,rosemarywolff@sympatico.ca,13818422,000000120905893,5,4,to get hi speed internet into my area!!,4
278608,01-NOV-11,26-OCT-11,Jean,,en,99.250.216.252,angie.mclelland@sympatico.ca,13763180,000000120833198,,1,"After being transferred from one rep to another I ended up being disconnected, problem wasn't resolved and I wasted an HOUR of my time. I would say better knowledge so that reps know where to transfer people. Calls wont take as long and you'll have happier customers.",2
278609,01-NOV-11,31-OCT-11,Rinta,,en,174.91.49.57,sfazz@bell.net,13828220,000000120923842,4,2,I left the information and then I was told to call back based on a ticket item...so I don't know if it is resolved or not yet. ,4
278610,01-NOV-11,31-OCT-11,Yousri,,fr,76.71.168.130,roger.lambert076@sympatico.ca,13827704,000000120931277,5,4,,4
278611,01-NOV-11,31-OCT-11,Manel,,fr,174.92.191.245,plisi4@sympatico.ca,13827204,000000120923889,5,5,rien de plus,5
278612,02-NOV-11,01-NOV-11,Manoranjith,,en,70.49.175.47,worrall_5@sympatico.ca,13836372,000000120944714,5,5,"Nothing! I was very impressed by all the assistance I received from this very knowledgable and super friendly tech!!! It was a very enjoyable experience!!
 ",5
278613,02-NOV-11,01-NOV-11,Budala,,en,64.229.137.91,acnisbet@sympatico.ca,13830010,000000120940895,5,5,"Your representative (Anthony) was professional, pleasant and very thorough. He explained the cause of the problem and the action he was taking to correct it. He is a great representative for Bell.",5
278614,02-NOV-11,31-OCT-11,Max,,en,64.231.200.56,cathryn.poulton@sympatico.ca,13821292,000000120917105,4,2,talk to me and find exactly what the problem is,3
278615,02-NOV-11,31-OCT-11,Evangeline,,en,174.88.54.246,dstc.bailey@sympatico.ca,13822364,000000120920786,5,1,We think we have received the fiberoptic internet service but you knocked out our phone service when you installed it.  We are told that we have to WAIT 2 DAYS to get our phone service back and we may have to pay for a service call.  THIS IS TOTALLY UNACCEPTABLE.   Our phone service should have been made a top priority and repaired right away.  We are still waiting for our phone to be fixed!!!!!,1
278616,02-NOV-11,31-OCT-11,Adnene,,fr,76.70.62.102,jackiemelancon@sympatico.ca,13823842,000000120919246,5,5,Rien de mieux que d'être servis par un gars de chez -nous   super   merci  ,4
278617,02-NOV-11,30-OCT-11,Sukumar,,en,50.101.33.177,helen.mabberly@sympatico.ca,13815414,000000120912424,3,4,Took  quite a while to resolve the problem,3
278618,02-NOV-11,25-OCT-11,Azza,,fr,70.55.94.169,l.bisson533@sympatico.ca,13754802,000000120793839,5,5,,5
278619,02-NOV-11,01-NOV-11,Seshadri,,en,174.94.40.84,johnbeck@bell.net,13832930,000000120953263,4,5,"Review the support documentation.
My cell phone billing was on line but my Internet and phone bill was prepaid to Visa & I was being mailed a paper copy of the transaction each month.
I wanted the Internet service moved to the self care arrangement but following the on-line instructions just did not get me there. 
Tech. help quickly resolved the problem.    Thanks. ",5
278620,02-NOV-11,01-NOV-11,Krishnan,,en,76.69.100.92,jwilch@bell.net,13833078,000000120951173,5,4,"Probably, nothing, since the problem was evidently in the modem cable.
Many thanks for sending a new cable!",4
278621,02-NOV-11,28-OCT-11,Andrea,,en,64.231.150.27,kwshewbridge@bell.net,13797516,000000120886361,5,5,"stop after the intenet connection was proved restored for one wired computer and one wireless device, the time taken to check every device in the residence seemed unnecessary and I felt annoyed. Otherwise impressed with the thoroughness.",5
278622,02-NOV-11,29-OCT-11,Alun,,en,69.158.71.100,otutetteh@bell.net,13810362,000000120895788,4,4,,4
278623,03-NOV-11,31-OCT-11,Khan,,en,70.27.51.247,sbarone@sympatico.ca,13828092,000000120929429,5,5,,5
278624,03-NOV-11,02-NOV-11,John,,en,76.64.132.40,amysdesigns@sympatico.ca,13837414,000000120980325,5,5,,5
278625,03-NOV-11,02-NOV-11,Juan Paolo,,en,67.70.147.158,lori_lynn@sympatico.ca,13844244,000000120974435,5,5,,5
278626,03-NOV-11,02-NOV-11,Nicholas,,fr,70.30.149.43,jean.drouin.b@sympatico.ca,13842476,000000120984257,1,1,pas capable de régler mon problême,3
278627,03-NOV-11,02-NOV-11,Nandhini,,en,65.95.57.9,jchicks@sympatico.ca,13842434,000000120978038,4,5,,5
278628,03-NOV-11,02-NOV-11,Mihai,,fr,65.92.37.210,jacqesl@bell.net,13842256,000000120988375,4,4,Indiquer quand le service internet n'est pas en fonction,4
278629,03-NOV-11,02-NOV-11,Sukumar,,en,74.12.147.143,corydcoulson@sympatico.ca,13839286,000000120982826,1,1,speak english,1
278630,03-NOV-11,02-NOV-11,Hector,,en,74.12.147.143,corydcoulson@sympatico.ca,13839288,000000120978105,1,1,never answered my question and also on phone for too long,1
278631,03-NOV-11,02-NOV-11,Roy,,en,70.48.58.91,tony.arseneau@sympatico.ca,13849316,000000120968180,5,5,,5
278632,03-NOV-11,02-NOV-11,Sofien,,fr,76.65.85.166,deletredl@sympatico.ca,13839774,000000120982806,4,4,amener les services dans ma région (fibe),4
279098,04-NOV-11,03-NOV-11,Aymen,,fr,174.88.165.187,georges.tarakdjian@sympatico.ca,13854814,000000121014123,1,3,Être plus courtois. Se rappeler toujours que le client est important. J'ai eu à faire avec un type arrogant et impatient. Ce n'est pas la bonne façon de fidéliser un client!,2
279099,04-NOV-11,03-NOV-11,Nesrine,,fr,65.94.181.211,dianeld@sympatico.ca,13853476,000000120996101,5,5,"tout était parfait, la personne avec qui j'ai communiqué était très patiente et très gentille.Cette personne était surtout compétente mais j'avais parfois de la difficulté à la comprendre à cause de l'accent différent du nôtre québéquois.",5
279100,04-NOV-11,27-OCT-11,Med Karim,,fr,174.93.224.2,andre526@sympatico.ca,13777620,000000120856355,4,5,fournir un transmetteur qui fonctionne sans avoir a utiliser votre service(excellent) de dépannage.,3
279101,04-NOV-11,03-NOV-11,Karla,,en,64.231.186.44,bill.mccreight@sympatico.ca,13851762,000000120997028,4,4,She spoke a little too quickly.  A very minor concern.,5
279102,04-NOV-11,02-NOV-11,Katherine,,en,69.158.25.135,elsie.petch@sympatico.ca,13840470,000000120975697,5,5,,5
279103,04-NOV-11,03-NOV-11,Veerapuram,,en,70.49.187.125,alanparaie@bell.net,13850792,000000121015964,5,4,,4
279104,04-NOV-11,03-NOV-11,Stephanie,,fr,70.30.204.5,sdaigneault@bell.net,13861536,000000121005284,2,,"Difficile de comprendre du premier coup
avec la personne qui m'a répondu.
J'ai perdu les pédalles rapidement. (ce qui est mon problème dans ce cas-ci)
Manque de souplesse à mon avis.
Quand on reçoit un facture trois fois le mensuel habituel, il y a de quoi attendre de l'employé de Bell d'y aller
""mollo"" avec ses réactions de pauvre  gars.
Je comprends très bien que toutes les habitudes et façons de faire et parler d'autres nationalités sont différentes des nôtres.
Si nous sommes très tolérants, très tolérants pour les personnes qui sont issues d'ailleurs peut-être que les employeurs, durant leur formation, devraient enseigner que les médailles ont deux côtés.
Ce n'est pas la première fois que ces réactions se produisent.
Et...je ne suis pas raciste et les couleurs m'importent peu, mais l'attitude des gens envers nous n'est pas tolérable d'un fournisseur de services.
Je sais très bien que cette personne n'est pas responsable des erreurs des autres.
Je ne suis pas la seule à me plaindre de ces attitudes et qu'à la fin on nous donne l'impression que nous c'est nous qui avons eu un faveur de nous répondre, que l'erreur grâce à son extraordinaire compétence et bons services IL à réglé MON PROBLÈME  et croyez-moi je ne suis pas idiote.

 

 

",3
279105,04-NOV-11,03-NOV-11,Cristy,,en,70.48.228.9,gary.horton@sympatico.ca,13854694,000000120997545,4,4,,4
279106,04-NOV-11,03-NOV-11,Steven,,en,64.228.147.208,AdrianneOD_007@bell.net,13850244,000000121012373,5,5,Tell people that all caps will be changed to small in internet addrress,5
279107,04-NOV-11,02-NOV-11,Rey,,en,184.147.2.36,billandcarolw@sympatico.ca,13838126,000000120968275,5,5,,5
279108,04-NOV-11,31-OCT-11,Tara,,en,70.26.146.19,dparella@bell.net,13822316,000000120929922,3,3,"Apologize first for your mismanagement or your not so great filing system as it appears that you have a very robust computer software that does not interrelate to other information on file before spitting out more reminders that had being addressed the month and a half prior. Perhaps it would be wise to 1- hire an industrial engineer to ascertain more efficient methods of logistics. In this way it may prevent any further mismanagement of the filling system, less paper waste, less duplication and efficient flow of processes. All of which boils down to being cost effective. ( higher revenues )
 2- the engineer can prescribe better software to deal with issues that are at present. In investing in updated and appropriate software that interacts with all information on files of your customers this could be cost effective and more customer friendly.
3-the engineer can also suggest that perhaps by combining all three services to one, it might be more efficient internally, more effective when customers call for services, billing and inquiries. This in turn would be less duplication and more cost effective and less time wasted.( time is money). 
4- the engineer can also look at how services are provided. For instance, would it be more viable to combine all services together,being more cost effective and less time. Hire your own service professionals that can connect all services provided, than contracting out. The cost would be probably less as time is saved ( well trained professionals to provide all services or connect all services). Also perhaps the engineer can provide a direction of cost savings in the services and equipment that is used for services provided to the customer. For instance when a customer changes from bell to another provider, say in the provision of television, Bell leaves the dish behind and discards the dish as waste. But the dish costs money! Since it is the property of Bell, Bell then should remove it from the premise of the customer and reuse it when Bell acquires another customer for the service in that city. As for internet, perhaps, only the Bell service professional should provide all equipment only and remove all equipment when the customer changes provider. This way inventory is accounted for and the Bell professional is accountable , not the former customer. Remember, by customer service quality, you will always win back former customers. In providing quality in service and your own professionals you won't get customers complaining why they should provide a ladder for your contracted service men when the customer has a problem with the dish provided and owned by Bell,and when the customer is paying for the service!!!!!!",2
279109,02-NOV-11,01-NOV-11,Diego,,en,70.31.31.104,vaughanquinn@sympatico.ca,13836184,000000120951926,5,5,,5
279110,02-NOV-11,27-OCT-11,Ahmed,,fr,67.68.180.74,cachamp@sympatico.ca,13778710,000000120845997,4,5,,5
279111,03-NOV-11,02-NOV-11,Ruth,,fr,70.55.101.127,linda.crevier@sympatico.ca,13844090,000000120966732,5,5,Rien,4
279112,03-NOV-11,02-NOV-11,Asma,,en,70.24.183.210,gmurphy000@sympatico.ca,13841426,000000120976019,5,5,Everything was taken care of as it should have been.,5
279113,03-NOV-11,14-OCT-11,Steph,,en,174.89.51.134,wsreid42@sympatico.ca,13628778,000000120545478,5,5,,5
279114,03-NOV-11,02-NOV-11,Danielle,,en,65.93.132.187,sawyers@sympatico.ca,13847926,000000120984271,5,5,not quite so long on hold (although Daniele apologied for delays),5
279115,03-NOV-11,02-NOV-11,Walim,,fr,76.65.169.218,judecloutier@bell.net,13843214,000000120974220,4,4,,3
279116,03-NOV-11,02-NOV-11,Eric,,en,70.53.84.179,kayhooke@sympatico.ca,13843422,000000120986117,4,3,"My e-mails are now back to Outlook Express which is okay, but I no longer have the Sympatico icon at the top left and all the other icons have disappeared. I also still have a notice about Property something or other and i can't erase it. ",4
279117,03-NOV-11,02-NOV-11,Pradheep Kumaar,,en,99.230.173.90,rworobec@sympatico.ca,13847676,000000120969393,5,5,,5
279572,01-NOV-11,26-OCT-11,Abdul,,en,64.231.222.254,twokty@sympatico.ca,13776030,000000120815205,5,5,,5
279573,01-NOV-11,29-OCT-11,Mohammed,,en,76.69.18.180,ly.moulton@sympatico.ca,13808996,000000120888133,5,4,,5
279574,01-NOV-11,30-OCT-11,June,,en,76.64.39.23,ivis1@sympatico.ca,13815596,000000120907028,4,4,Waiting time to get the representative.,4
279575,01-NOV-11,28-OCT-11,Abir,,fr,76.69.96.155,huot.manon@sympatico.ca,13795656,000000120873713,5,5,,4
279576,01-NOV-11,31-OCT-11,Antony,,en,99.245.166.118,glenn.maclean@sympatico.ca,13823238,000000120914451,1,1,same unacceptable result as the previous survey.,1
279577,01-NOV-11,30-OCT-11,Nabil,,fr,70.30.158.105,jpvervil@sympatico.ca,13816042,000000120908252,2,4,connaître comment fonctionne un ordinateur Apple et ne pas remettre en cause la capacité du client qui connais son ordinateur,4
279578,01-NOV-11,01-NOV-11,,,en,174.93.230.49,,,,1,1,Actually fix the problem. But at least be honest about missing the promised time to fix the problem instead of claiming I am not waiting for the 24-48 hourtime claimed by your representitives.,1
279579,01-NOV-11,31-OCT-11,Hedi,,fr,67.68.146.72,peterspani@bell.net,13827084,000000120914408,5,5,,5
279580,01-NOV-11,31-OCT-11,Jean,,en,67.71.64.109,angela3@sympatico.ca,13820312,000000120915277,5,5,,4
279581,01-NOV-11,31-OCT-11,Rabeb,,fr,174.89.209.167,p.lamarre@sympatico.ca,13826882,000000120914522,5,5,,4
279582,01-NOV-11,27-OCT-11,Rudys,,en,174.89.54.12,robert.wray@sympatico.ca,13787770,000000120841100,5,4,,4
279583,01-NOV-11,27-OCT-11,Priya,,en,76.64.9.185,ronaldrae@sympatico.ca,13787934,000000120842106,3,2,i would ask you to do a better job becuz wirless network does't work.,4
279584,02-NOV-11,01-NOV-11,Salim,,fr,74.15.115.160,lopezgeibis@sympatico.ca,13833580,000000120943525,5,4,,5
279585,03-NOV-11,02-NOV-11,Carlton,,en,70.29.157.124,theodosopoulos@sympatico.ca,13849164,000000120991220,4,4,"your agents ask client for customer's phone number to  contact in case needed, but when customer gets disconnected with agent after spending time with them we are unable to get same person when we call back and have to start over.NOT ACCEPTABLE !!!!",3
279586,03-NOV-11,02-NOV-11,Deepthi,,en,74.216.243.206,smurri@sympatico.ca,13848394,000000120986481,4,4,Not having to switch departments.  I had to repeat everything to the second department after going through it with the first,4
279587,03-NOV-11,02-NOV-11,Rod,,en,74.14.118.151,bill.heise@sympatico.ca,13838106,000000120988122,5,4,,4
279588,03-NOV-11,02-NOV-11,Salvador,,en,70.49.48.128,andamkatemary@sympatico.ca,13837416,000000120972238,5,5,n/a,5
279589,03-NOV-11,02-NOV-11,Philip,,en,70.50.202.78,gerrydi@sympatico.ca,13841252,000000120985496,5,4,LISTEM MORE CAREFULLY TO SEE WHAT THE PROBLEM IS.,4
279590,03-NOV-11,02-NOV-11,Sukumar,,en,67.70.198.254,labelle_7@sympatico.ca,13843780,000000120978203,4,4,Hard to understand due to language issues and dialect,5
279591,03-NOV-11,02-NOV-11,Chantal,,en,70.27.234.148,helarmc@sympatico.ca,13841794,000000120970578,5,4,,4
279592,03-NOV-11,02-NOV-11,Wahida,,fr,65.93.55.114,rejean.bouchard@sympatico.ca,13847152,000000120968958,2,1,Comprendre le problème exacte et lui donner la solution qu'il mérite.,2
279593,03-NOV-11,02-NOV-11,Michael,,en,76.68.39.172,jackie.monders@sympatico.ca,13842236,000000120979255,1,,"3 technicians came and many many calls and I am still note sure it is resolved, they all said different things which were wrong in the end",1
279594,03-NOV-11,02-NOV-11,Kevin,,en,50.101.229.223,tjdunn@sympatico.ca,13849246,000000120973494,5,5,overall nothing more excellent job ,5
279595,03-NOV-11,01-NOV-11,Ritwik,,en,70.52.158.230,c.repa@sympatico.ca,13830724,000000120942040,4,4,Get an internet service that doesn't crash and burn on a regular basis ,2
279596,03-NOV-11,02-NOV-11,Mir,,en,64.231.113.205,glsb1@sympatico.ca,13841418,000000120967690,4,4,Bring these jobs back to Canada.,3
279597,03-NOV-11,02-NOV-11,Jonathan,,fr,65.94.81.195,gaetanl@sympatico.ca,13841040,000000120989799,5,5,"rien a changer,service courtois et professionel,merci.",5
279598,03-NOV-11,02-NOV-11,Ruth,,en,142.150.123.31,enr.dernowski@sympatico.ca,13840518,000000120989033,5,5,Phone line and background noise,5
279599,03-NOV-11,02-NOV-11,Amelia,,en,206.210.110.230,bvandermey@sympatico.ca,13838490,000000120967597,5,5,nothing really,5
279600,03-NOV-11,02-NOV-11,Mehdi,,fr,207.236.24.137,jad.marchand@sympatico.ca,13842278,000000120990307,1,1,,2
279601,03-NOV-11,02-NOV-11,Hatem,,fr,129.42.208.187,mathetsteph@sympatico.ca,13845016,000000120988554,5,5,,5
279602,03-NOV-11,02-NOV-11,Abir,,fr,76.66.194.5,tmbl@sympatico.ca,13849274,000000120970974,5,5,,5
279603,03-NOV-11,02-NOV-11,Mounira,,fr,70.30.216.220,dmsimard@bell.net,13840040,000000120969350,3,4,,2
279604,03-NOV-11,02-NOV-11,Daniel,,en,174.112.48.79,john.hollows@sympatico.ca,13842966,000000120976444,2,1,Sent someone out to fix the problem sooner.  We are still waiting since yesterday morning at 11:45.  The tech is coming sometime today between 12-5.  Not good to be without internet again for a whole day.  May have been inflicted by Bell switching our service plan.,2
279605,03-NOV-11,01-NOV-11,Nicole,,en,70.27.40.184,tokey.ryan@sympatico.ca,13836052,000000120950707,5,5,None,5
279606,03-NOV-11,02-NOV-11,Sulochana,,en,70.48.242.250,icecastle@sympatico.ca,13842028,000000120985057,2,1,Unfortunately the  accent of the person who was trying to help me was very pronounced and I was unable to get my problem resolved.  ,4
279607,03-NOV-11,02-NOV-11,Ruth,,en,174.89.25.76,bertskeete@sympatico.ca,13838037,000000120973006,5,5,Respond to my request more quickly,5
279608,03-NOV-11,02-NOV-11,Ruth,,en,72.38.140.50,bill.mcmaster@sympatico.ca,13838114,000000120989679,1,1,"I have been without my internet for 6 days since I moved to my new house.  I have been on phone everyday with Bell since the move and still no resolution.  My wife but in the move order weeks before the move and I have been getting the run around since Saturday.  I have been with bell internet for 13 years and not only will I not reccommend it to anybody else but I will be switching to a new service provider for my Home Phone, Satelite, and internet.  If I was the president of Bell Canada I probably wouldn't be waiting 6 days to get internet after a move considering I followed all the proper procedures.",1
279609,03-NOV-11,02-NOV-11,Gregory,,en,74.15.101.181,paul.brunet@sympatico.ca,13846368,000000120970920,5,5,,4
279610,03-NOV-11,02-NOV-11,Stephanie,,fr,69.156.67.219,gatherese@bell.net,13841110,000000120969063,4,4,"Ne pas laisser les gens dans l'ignorance des programmes plus avantageux et attendre que des compagnies compétitives nous offrent mieux pour arriver à nous offrir les mêmes produits à quelques $ près. Je suis clientes de Bell depuis que je tiens un appareil tél. dans mes mains, alors vous auriez intérêt à reviser vos façons d'agir. Je souhaite que mes nouvelles installations pour la télévision se fassent dans le temps prévu. Merci",3
279611,03-NOV-11,02-NOV-11,Oscar Ernesto,,en,174.93.29.157,heinz.demita@sympatico.ca,13841788,000000120974710,5,5,"Not a thing,Oscar had great phone presence and product knowledge was outstanding!",5
280055,02-NOV-11,01-NOV-11,Sondes,,fr,174.95.227.21,lydie.querin@sympatico.ca,13833714,000000120947740,4,2,"Il semble que vous n'êtes pas au courant du problème: c'est impossible de changer l'adresse-courriel de confirmation de Windows Live, votre serveur de courriel. Je dois les appeler moi-même parce que l'adresse de confirmation n'est plus valide et même si j'ai entré mon mot-de-passe pour changer l'adresse-courriel, un message est envoyé à cette adresse invalide pour que je confirme le changement!",3
280056,02-NOV-11,01-NOV-11,Zouhair,,fr,174.95.124.64,d_coulombe@sympatico.ca,13831148,000000120951549,5,5,,5
280057,02-NOV-11,01-NOV-11,Koussay,,fr,76.71.181.241,fmontminy@bell.net,13831858,000000120953564,4,4,,3
280058,02-NOV-11,01-NOV-11,Sihem,,fr,65.95.75.161,daniele.belanger@sympatico.ca,13831188,000000120949877,4,4,,4
280059,02-NOV-11,01-NOV-11,Chandler,,en,70.51.111.70,liqian_6@sympatico.ca,13833518,000000120941705,5,5,,5
280060,02-NOV-11,01-NOV-11,Seifeddine,,fr,174.92.238.41,denise-odette@sympatico.ca,13831296,000000120944060,5,5,rien vous avez réglé mon problème.,5
280061,02-NOV-11,01-NOV-11,Charles,,fr,76.64.137.192,ppjj.ciotola@sympatico.ca,13834900,000000120944796,5,4,"le préposé a compris ma demande; il s'agit d'un problème récurrent et pour la première fois, j'ai senti un désir de le résoudre. On verra à l'usage de l'internet s'il est vraiment résolu. Il m'a indiqué qu'à la prochaine défectuosité, il enverra un technicien vérifier complètement l'installation et le modem. Je suis confiant donc de voir ce problème résolu et le préposé a été très coopératif.",4
280062,02-NOV-11,01-NOV-11,Oscar,,en,70.31.125.190,big_dad@bell.net,13830542,000000120944385,5,4," if Oscar could speak a little slower
  at my age i have trouble keeping up",5
280063,02-NOV-11,01-NOV-11,Alex,,fr,70.55.205.195,provostdi@sympatico.ca,13834926,000000120946526,5,5,,5
280064,02-NOV-11,01-NOV-11,Mary ruksana,,en,174.95.55.18,bdmcgraw@sympatico.ca,13830456,000000120952873,5,5,,5
280065,02-NOV-11,01-NOV-11,Harathi,,en,174.95.135.38,bezsez@sympatico.ca,13830530,000000120943531,5,5,Volume,5
280066,02-NOV-11,01-NOV-11,Nix,,en,65.94.61.183,jim.david@bell.net,13832800,000000120949133,5,4,A reurn call to say the problem is now fully resolved if it is an admin situation ..  ,4
280067,02-NOV-11,01-NOV-11,Steph,,en,65.92.147.57,pecash@sympatico.ca,13834732,000000120947509,3,1,the problem was with explorer which had to be fixed by microsoft,4
280068,02-NOV-11,01-NOV-11,Jose,,en,74.15.62.173,douglas.gallant@sympatico.ca,13831458,000000120943970,5,5,Waited to long for the representative.,5
280069,02-NOV-11,31-OCT-11,Cindy,,en,70.24.24.22,s.thistle@sympatico.ca,13827936,000000120921202,3,3,"I let the rep know that the technician took the old modem with him and left me only with the cables.I am a computer idiot- what would I do with an old black modem?The agent said next month I might be billed with a 75dollar charge-I have been a customer for over 40 years, if that happens I will not be a happy one. ",3
280070,02-NOV-11,01-NOV-11,Sam,,en,76.69.204.49,rainer.waizmann@sympatico.ca,13834982,000000120945081,4,4,,3
280071,02-NOV-11,31-OCT-11,Sushil,,en,70.49.185.30,liztansey@bell.net,13825236,000000120914143,1,1,Hire Customer representatives who speak English well and who are able to resolve problems.,1
280072,02-NOV-11,31-OCT-11,Sayeeduddin,,en,70.49.73.161,delacretaz@sympatico.ca,13822022,000000120925354,5,5,I think it was well handled,5
280073,02-NOV-11,05-OCT-11,Nelly,,en,69.156.153.108,bevbrai@bell.net,13514206,000000120354563,5,5,,5
280074,02-NOV-11,19-SEP-11,Jeanette,,fr,67.68.22.172,marmi@sympatico.ca,13315340,000000119982701,1,2,"Premièrement de se faire servir par du personnel québécois.  Juste parce que vous employez des personnes hors Québec et Canada tout le monde devrait vous boycotté.  

Deuxièmement, votre service est pourri.  Pas capable de faire un prix et de le laisser fixe.  Les comptes reçus ne sont jamais du même montant pour les mêmes services.  C'est pas compliqué, vous nous dites; ça vous coûteras 24$ pour un tel service, et bien c'est pas compliqué d'indiquer 24$ au lieu de faire 34$ et de donner 10$ de crédit.  Comme on dit pourquoi faire simple quand on peut faire compliquer.

J'ai avisé que si jamais les prix augmentaient encore ce serait fini avec bell!
",1
280075,02-NOV-11,22-OCT-11,Sinu,,en,174.89.170.80,vmole@sympatico.ca,13728060,000000120742192,4,4,"i wish i knew about more savings,when my bill goes up i will phone bell and all of a sudden i qualify for a discount.I wish i didn;t always have to call",3
280076,02-NOV-11,29-OCT-11,Benjamin,,en,74.15.230.108,gbahaban@sympatico.ca,13806740,000000120898751,5,3,,3
280077,02-NOV-11,01-NOV-11,Indhu,,en,67.70.107.229,flowerstation@sympatico.ca,13831848,000000120940904,1,1,"I had three tech,s work on my computer  and left me in a mess I no longer have a server cannot access the net and one time someone said she could not finish someone  else would call the next day  my compute is a mess maybe I should go to Rogers ",2
280078,02-NOV-11,01-NOV-11,Marc,,fr,65.92.165.211,andr.vrins@sympatico.ca,13830198,000000120943746,5,4,"J'ai reçu rapidement le nouveau modem. Mais il n'y avait rien pour retourner l'ancien.
andr.Vrins@sympatico.ca",5
280079,02-NOV-11,31-OCT-11,Murali,,en,70.53.87.249,tiggeraiello@sympatico.ca,13828958,000000120914860,5,4,check this much stuff all the time when someone keeps calling and asking for help for 2 months,4
280080,02-NOV-11,27-JUN-11,Aquiles,,en,50.101.38.43,peterwells@sympatico.ca,12433349,000000118089227,4,4,not to have to wait 45 mintuesw to get some one to help,4
280081,02-NOV-11,31-OCT-11,Luis,,en,184.145.108.61,guylang@sympatico.ca,13823390,000000120920536,4,1,Fixed my problem!,2
280082,03-NOV-11,31-OCT-11,Samantha,,en,65.94.60.147,dpascuzzi@sympatico.ca,13822318,000000120924753,5,5,"Front end navigation through recorded menu options. Options didn't correspond to my problem. Its a bit frustrating, had to had to press Óperator'button to try to get live help. ",3
280083,03-NOV-11,01-NOV-11,Wided,,en,76.67.67.162,annettegs@sympatico.ca,13830282,000000120951192,5,5,,5
280084,03-NOV-11,01-NOV-11,Nelly,,en,76.68.20.2,betty.nemerson@sympatico.ca,13830522,000000120941296,5,4,,5
280085,03-NOV-11,02-NOV-11,Maxamed,,fr,184.146.237.174,fbelfort16@sympatico.ca,13840704,000000120978902,5,5,"De S'améliorer de  jour en jour.
",5
280086,03-NOV-11,02-NOV-11,Moemen Belleh,,fr,70.52.61.14,poissantli@sympatico.ca,13846722,000000120977837,5,4,,4
280087,03-NOV-11,02-NOV-11,Salvador,,en,67.70.162.132,loyalistlanding@bell.net,13844306,000000120983307,3,5,"After considerable time spent with the service technician, he discovered that the problem was due to an outage in my area.  Why not check that first to save a lot of time?",3
280088,03-NOV-11,02-NOV-11,Lamya,,fr,65.92.38.39,patom_d@sympatico.ca,13846334,000000120966312,4,3," que des clients comme moi sont des personne agées ,qui ont beaucoup de problemes a s'adapter aux ordinateur c'est a dire que les personnes qui nous repondrent  devraient savoir que ns ne comprenons pas toujours tout les termes ....",3
278633,03-NOV-11,02-NOV-11,Antony,,en,76.64.206.103,gherasim@sympatico.ca,13841276,000000120972417,1,1,system was not working unable to obtain email account at this time Bell will call back when system up & running?,4
278634,03-NOV-11,02-NOV-11,Sofien,,fr,184.144.145.24,fmaltais_5@sympatico.ca,13840804,000000120990211,4,4,Attendre + d'une heure avec une musique laide et un message stupide(parce que l'on y crois pas)est la combinaison parfaite pour la mauvaise humeur.Les autres compagnie offrent le service de messagerie.Tu laisse tes coordonnées et il te rappelle plus tard.Il te dise même le temps que tu vas attendre avant leur appel.GÉNIAL.De plus je suis toujours insatisfaite de bell.PAS DE CELUI QUI A RÉPONDU A MON APPEL HIER IL A ÉTÉ PARFAIT.,1
278635,03-NOV-11,07-OCT-11,Tathiana,,en,67.68.136.40,rodneyfougere@bell.net,13549148,000000120400178,1,1,"When it was determined that the security software your company sent me actually crashed my computer, you should have paid for the repair.  It cost me $180.00 to have my computer reformatted to fix the problem and not even an appology let alone offering to pay for the damage caused by Bell Canada's software.  You should not even be sending people software that does not automatically check for system conflicts or at the very least prompts the user to do so before installing!!!!",2
278636,03-NOV-11,02-NOV-11,Joshua,,en,70.50.182.227,jxue@sympatico.ca,13843288,000000120969778,5,5,,5
278637,03-NOV-11,02-NOV-11,Suresh,,en,64.231.100.199,carol10@bell.net,13838682,000000120989779,5,5,nothing,5
278638,03-NOV-11,31-OCT-11,Seshadri,,en,76.71.59.129,mcmurray@bell.net,13826036,000000120916708,4,5,,5
278639,03-NOV-11,02-NOV-11,Mahender,,en,65.93.91.242,bettur@bell.net,13838048,000000120982692,4,4,"Don't talk so fast and better english.
I'm not a computer person so I don't
understand all the computer talk.I do 
thank you for your help.I know you 
tryed your best.Thanks again Mahender.",4
278640,03-NOV-11,02-NOV-11,Mouna,,en,76.65.17.232,tshantz_2@sympatico.ca,13849420,000000120967340,3,1,We were supposed to have received a call between 6-7pm last night. We received no call. Trevor could have gone to a side job. It instead he waited and waited for a call that never came. ,1
278641,03-NOV-11,02-NOV-11,Lila,,en,69.159.77.149,vap.valerieann@sympatico.ca,13849544,000000120980160,3,1,,1
278642,02-NOV-11,01-NOV-11,Sarah,,en,64.229.177.201,glminnie@sympatico.ca,13832118,000000120946325,5,5,nothing. Benjamin was very helpful.,5
278643,03-NOV-11,03-NOV-11,Sujay,,en,76.67.94.112,rakeshmathur@bell.net,13846974,000000120991717,5,5,Phone line connection was very poor.,5
278644,03-NOV-11,28-OCT-11,Mohamed,,en,74.198.164.134,utah.wa@bell.net,13802988,000000120869799,5,2,Have a better system,1
278645,03-NOV-11,02-NOV-11,Fatiha,,fr,184.151.127.161,valin_jean@sympatico.ca,13849528,000000120967341,1,2,manque de connaisance de la part du conseiller tres craintif lorqu il y as des changements sur les services la facturation est eronne et ca prend plusieur appel et meme encore on vous prete de  l argent en payant trop vous rembouser apres un moi ou deux si moi je faisait ca il y aurais des interet a payer je demeure quant meme client il faut se defendre pour avoir ce a quoi on as droit,3
278646,03-NOV-11,31-OCT-11,Casey,,en,64.231.220.124,bbramley@sympatico.ca,13820682,000000120920340,4,4,nothing,4
278647,03-NOV-11,02-NOV-11,Mario,,en,69.158.172.77,rgpin@sympatico.ca,13847228,000000120984197,5,5,,5
278648,03-NOV-11,02-NOV-11,Nas,,en,184.144.65.54,jitkahobl1987@sympatico.ca,13842768,000000120967952,5,4,,5
278649,03-NOV-11,02-NOV-11,Edgardo,,en,69.158.172.77,rgpin@sympatico.ca,13847230,000000120978524,5,5,,5
278650,03-NOV-11,02-NOV-11,Sajid,,en,65.95.135.66,jchenriks@sympatico.ca,13842432,000000120991015,4,4,More detailed information included with the modem. Support once contacted with Bell was great ,5
278651,03-NOV-11,02-NOV-11,Zaccheus,,en,74.198.164.134,utah.wa@bell.net,13849492,000000120971133,5,3,"You guys have the worest system and procedures ever, the ppl running this company in management wise , I think they are just a jok. Can you believe that I always take average of 30 minutes every time I want to ask for any service . They put me on hold after asking about all information they say to retrieve ur iformation then another agent pickup the phone ( welcome to bell can I help u) this happens every time I call it is really funny",1
278652,03-NOV-11,02-NOV-11,Christine,,en,70.24.160.46,archell@sympatico.ca,13837622,000000120972437,5,5,Dealing with Christine and getting the problem resolved was a great experience.  Improvement in this regard is not warranted.,5
278653,03-NOV-11,02-NOV-11,Ali,,en,174.95.31.34,terem@bell.net,13849054,000000120971642,4,5,,4
278654,03-NOV-11,02-NOV-11,Mark,,en,74.12.187.40,lbeechey_7@sympatico.ca,13843918,000000120972677,4,4,"My experience was great, Mark was informative and helped solve my issues.  I am frustrated with Bell for providing such complicated packages - I had a package that I was overpaying for and that should be something that you correct for your long standing customers immediately.",1
278655,03-NOV-11,02-NOV-11,Cindy,,en,76.67.125.124,mustafa-munira@sympatico.ca,13845856,000000120974890,5,5,Good Service,5
278656,03-NOV-11,02-NOV-11,Mouna,,en,184.144.22.27,spassalent@bell.net,13848460,000000120970183,5,5,"
NOTHING!!!!!Mouna was very clear, very patient with me, just great. 

Thank you, Silvia Passalent",5
278657,03-NOV-11,02-NOV-11,Marc,,en,24.203.140.252,lrota@sympatico.ca,13844322,000000120972781,3,2,I was given an impression by the customer service person that a technician would call my friend fifteen minutes prior to arriving so that my friend arrive to open my home and have the situation resolved. My friend never got the call and a paper was left at my door to call to set up another time and date.,
278658,03-NOV-11,26-OCT-11,Sofien,,fr,76.65.49.205,isabelle.gauthier043@sympatico.ca,13768228,000000120834556,5,5,Tout fut parfait!,5
278659,03-NOV-11,02-NOV-11,Chad,,fr,70.30.156.82,louise_dallaire@sympatico.ca,13844284,000000120977189,3,1,Le problème est toujours présent,
278660,03-NOV-11,02-NOV-11,Claudia,,en,66.97.29.92,calcafuoco@sympatico.ca,13838576,000000120989095,2,1,When you say you will call back you actually call back!,1
278661,03-NOV-11,02-NOV-11,Anusha,,en,70.27.180.221,tracey_8@sympatico.ca,13849362,000000120982788,4,4,I had trouble hearing some of the representatives -- the connection wasn't very good,4
278662,03-NOV-11,02-NOV-11,Justine,,en,38.116.192.94,s_wiseman@sympatico.ca,13847746,000000120981532,5,5,,4
278663,03-NOV-11,02-NOV-11,Christianne,,en,206.130.173.59,david.burgess@sympatico.ca,13839616,000000120975240,5,4,,4
278664,03-NOV-11,02-NOV-11,Priyanka,,en,65.95.113.69,psneyd@sympatico.ca,13846796,000000120987616,5,4,,4
278665,03-NOV-11,02-NOV-11,Omar,,en,184.145.81.245,brkittens@sympatico.ca,13838408,000000120985777,5,5,,5
278666,03-NOV-11,02-NOV-11,Harathi,,en,74.12.120.67,johnspringett@bell.net,13843032,000000120979213,1,1,Have support operators based in Canada or @ least ablle to communicate in English --I am too old to learn India orPhilipinnes languages,1
279118,03-NOV-11,02-NOV-11,Sarah,,fr,69.156.73.92,andre1250@sympatico.ca,13837436,000000120969014,3,3,J'AURAIS APPRÉCIÉ UN CONSEIL POUR ACHEMINER LA SOLUTION À MON PROBLEME. JE VOULAIS TÉLÉCHARGER DES SONNERIES MAIS' RIEN NE SEMBLAIT FONCTIONNER.,5
279119,03-NOV-11,02-NOV-11,Cristobal,,en,64.229.238.12,wholland@sympatico.ca,13849816,000000120969968,5,5,,5
279120,03-NOV-11,02-NOV-11,Mary ruksana,,en,64.229.236.83,veo1943@sympatico.ca,13849568,000000120977402,5,5,nothing,4
279121,03-NOV-11,02-NOV-11,Reshma,,en,74.15.70.97,ross.marshall1@sympatico.ca,13847546,000000120975482,4,4,,4
279122,03-NOV-11,02-NOV-11,Thorat,,en,209.82.34.98,hartkamin@sympatico.ca,13841718,000000120989003,1,1,The serviceman could have shown up for the appointment.  The window was 6 pm to 9pm.I left work early to be sure to be home for 6.   At *:13 I called service to confirm the appointment and was told he would be ther by 9.  No one showed up or called,1
279123,03-NOV-11,02-NOV-11,Yosimar,,en,76.64.149.177,somedayfarm@sympatico.ca,13848418,000000120976065,5,4,done it sooner,3
279124,03-NOV-11,02-NOV-11,Jason,,en,206.47.249.246,fraserfm@sympatico.ca,13840912,000000120977674,2,1,"Listen to the customer! I work for Bell Canada & know this technology. My DSL line had been hitting last 2 days & finally went down hard. I had a local CO tech test my line & he saw floating short circuit & Ring & Tip ground. I plugged my modem directly into my protector demarcation device in my house to eliminate all house wiring issues. I was told the tester saw no trouble on my line (Gian PEIN EY00363). I told her to test again as my service was down failed. She finally saw some ""errors"" on line. She was to refer to CO tech for testing. I never heard back from anyone to confirm if they did anything or found anything. The service is up this morning but marginally",2
279125,03-NOV-11,02-NOV-11,Mohamed,,fr,70.30.195.184,rouard@sympatico.ca,13847566,000000120975563,4,5,"On m'avait facturé le non renvoi d'un modem faute de communication entre le technicien qui était venu le changer chez moi et l'administration de Bell. Un manque de communication dans une compagnie de télécom ? C'est le comble, non ? :-))",4
279126,03-NOV-11,02-NOV-11,Kayla,,en,216.208.39.70,jefftrishjared@sympatico.ca,13842586,000000120984089,2,3,give a damn and train your employees so they are competent.,2
279127,03-NOV-11,02-NOV-11,Deo,,en,184.146.112.4,ajandrade@sympatico.ca,13837140,000000120966685,5,5,,5
279128,03-NOV-11,02-NOV-11,Soumia,,fr,67.70.85.230,gillesegirard@sympatico.ca,13841328,000000120983269,4,5,Ne pas être obligé de parler à trois personnes avant de parler à la bonne Sonia qui a résolu mes problèmes rapidement.  Merci.,4
279129,03-NOV-11,02-NOV-11,Karen,,en,70.27.43.57,gamma61@sympatico.ca,13841074,000000120969918,5,5,"Not to have had to wait so long for initial contact (""please stay on the line as our calls are answered in sequence"".",4
279130,03-NOV-11,02-NOV-11,Aurea,,en,174.95.18.95,cubbm@sympatico.ca,13839388,000000120975993,5,5,,4
279131,03-NOV-11,02-NOV-11,Janmar,,en,70.27.43.57,gamma61@sympatico.ca,13841076,000000120971373,5,5,was prepared to leave Bell until charge of 49.95 for modum was waived.  If next billing is correct will remain a loyal Bell customer.  The rep that helped me in this call was terrific.,4
279132,03-NOV-11,02-NOV-11,Danny,,en,67.71.126.91,blseney@sympatico.ca,13838184,000000120973444,3,2,"I am trying to hook up a databox to my bell all in one modem but your modem interferes with setting up the connection property so I can excess my databox remotely.  I called initially about a week ago and was told that it would be compatible, however, my IT person says it is not and I would have to pay additional charges to bell in order for it to work.  My fees are already too high. My only solution is somewhat old technology or to change to Cogeco cable who apparently have the proper modem and my costs are the same or less than Bell.  I have a decision to make soon.",2
279133,03-NOV-11,02-NOV-11,Rebello,,en,70.26.187.219,richard.shea@sympatico.ca,13847260,000000120985370,5,5,"without any mean intention i had some dificulty understanding the lady and had to ask her to repeat often,which slowed the process, she was very patient and polite.",5
279134,03-NOV-11,02-NOV-11,Ashok,,en,174.112.48.79,john.hollows@sympatico.ca,13842968,000000120975383,1,1,Not dropped my call - I had to call back three times,2
279135,03-NOV-11,02-NOV-11,Eric,,en,174.112.48.79,john.hollows@sympatico.ca,13842970,000000120975283,1,1,Dropped my call,2
279136,03-NOV-11,02-NOV-11,Rachel,,en,70.24.149.151,saccville@sympatico.ca,13847760,000000120978291,4,5,"repeated things I had already said as the problem, I wanted to hear the solution not the problem over again. Should have offered solution instead of me telling her what I wanted done. Sounded a bit confused,but was very friendly and curtious. In the end my recomended solution was obtained. 
",5
279137,03-NOV-11,02-NOV-11,Justin,,fr,65.94.191.44,b.forgues@bell.net,13837784,000000120967730,2,2,,2
279138,03-NOV-11,02-NOV-11,Mohan,,en,142.76.1.63,garry.detzler@sympatico.ca,13841086,000000120983481,1,1,"
  Tell me what the problem is and get it fixed.",1
279139,03-NOV-11,31-OCT-11,Kais,,en,70.55.134.56,joantesta@sympatico.ca,13824266,000000120918954,4,4,"I'm not sure that I got the best possible price, I wonder if I could have negotiated a lower monthly cost for my internet.",4
279140,03-NOV-11,02-NOV-11,Sana,,en,65.92.78.196,wallykulik@sympatico.ca,13849708,000000120971334,1,1,"1st person I talked to I couldn't understand & then she turned me over to her supervisor after 5-10 min, He said he would call me back in 10 min which he never did. Absolutely the worst customer sevice!",1
279141,03-NOV-11,29-OCT-11,Rey,,en,41.235.74.71,sattia1@sympatico.ca,13811492,000000120897188,2,2,More training to your staff.,3
279142,03-NOV-11,31-OCT-11,Nicole,,en,76.64.135.50,banfields@bell.net,13820628,000000120929663,4,4,,4
279143,01-NOV-11,30-OCT-11,Andy,,en,74.15.92.162,paul.chapelle@sympatico.ca,13817806,000000120911065,5,5,There really is nothing to improve on. This was the best experience I have had with Bell customer support. The agent Andy was perfectly professional and competent. ,4
279144,01-NOV-11,31-OCT-11,Rene Jose,,en,70.26.94.38,j__bayne@sympatico.ca,13823812,000000120919102,4,5,I was very happy with the service - thank you!,4
279145,01-NOV-11,30-OCT-11,Aymen,,fr,174.95.241.173,21pierre@bell.net,13812856,000000120912620,4,5,,5
279146,03-NOV-11,02-NOV-11,Sharon,,en,76.71.34.168,ing.bresser@sympatico.ca,13842070,000000120983894,4,4,Not created the error in the first place.,4
279147,03-NOV-11,02-NOV-11,Elmer,,en,70.26.65.58,pauciello@sympatico.ca,13846362,000000120988447,1,1,,1
279148,03-NOV-11,28-SEP-11,Hanen,,fr,76.71.196.175,helenepoirier3@sympatico.ca,13430408,000000120186130,1,1,"La personne ne trouvant pas le problème de navigateur m'a dit qu,un technicien plus spécialisé communiquerait dans les 48hrs;la confirmation de l'envoi du e-mail 120186130; je n'ai jamais eu de retour d'appel et mon problème a persisté",
279612,03-NOV-11,02-NOV-11,Alexander,,en,76.69.86.24,egiannini@sympatico.ca,13840366,000000120983526,5,5,Nothing. Alexander was amazing!,5
279613,03-NOV-11,02-NOV-11,Vijayashanti,,en,74.12.124.177,t9940@bell.net,13848920,000000120971883,2,2,SAfter 5 calls still have confusion re Internet eX (CANNOYT OPEN ATTACHMENTS_) ns Google Chrome cannot print and (Explorer9 )seems to be a problem  also >????No spell Chheck system is very poor ,2
279614,03-NOV-11,02-NOV-11,Salim,,fr,67.71.25.121,lise.labelle1@sympatico.ca,13844150,000000120971496,5,5,"Comme je l'ai expliqué:il me semble que les clients de longue date devrait avoir des rabais de service offert par vous plutôt que nous de toujours surveillé le moindre petit rabais quelconque;surtout lorsque l'ont apprend par nos proche qu'en tant que nouveau arrivant chez vous ils ont un meilleur prix que nous.C'est frustrant.
Pourquoi n'ai-je jamais eu information qu'il existait (location unique pour modem)? Je n'ai pas envie moi de déménager à une autre compagnie.
Aussi tout changement -Tarif etc- devrait être sur nos facture en première page et en plus gros caractère.
Parce que j'ai loupé l'information d'augmentation qu'il y a eu ce printemps pour la ligne internet.
Voilà pour aujourd'hui.
Lise Labelle",5
279615,03-NOV-11,02-NOV-11,Zohra,,fr,174.92.165.219,p.michaud2@sympatico.ca,13846258,000000120973247,1,1,Je suis client depuis au delà de 40 ans avec Bell inclusant ma compagnie et des cellulaires...dans le passé c'était bien aujourd'hui vous être pourri...J'attend un appel de l'un de vos superviseur...connaissez-vous ça Videotron ????,2
279616,03-NOV-11,02-NOV-11,Rym,,fr,67.68.111.27,trera@bell.net,13849386,000000120969050,5,4,,5
279617,03-NOV-11,02-NOV-11,Stephane,,en,70.48.42.155,james.twigg@sympatico.ca,13842318,000000120969175,4,5,"the last 2 times I needed to resolve a problem with my bill...the first person I talk to will not help..I have to go to the next level of management and instantly, my problem is fixed..so frustating!
",4
279618,01-NOV-11,19-OCT-11,Luis,,en,50.101.57.141,baroti@sympatico.ca,13679902,000000120660205,5,5,"1. Did NOT have internet for 3 weeks: between Thursday September 29th until Thursday October 20th, 2011 :-(
2. I was unable to work from home :-(
3. My wife was unable to continue her on-line course at University :-(",
279619,01-NOV-11,30-OCT-11,Heithem,,fr,65.92.156.146,punktal@sympatico.ca,13818024,000000120912717,4,4,"Satisfait de l'aide reçue par téléphone.
Je crois que la qualité de vos équipement devrait être revue. Dans mon cas, le transformeur relié au modem",3
279620,01-NOV-11,06-OCT-11,Romany,,en,174.95.86.181,dlmay@bell.net,13529644,000000120377114,5,5,perfect,5
279621,01-NOV-11,06-OCT-11,Afroze,,en,174.95.86.181,dlmay@bell.net,13529646,000000120378346,5,5,perfect,5
279622,01-NOV-11,06-OCT-11,Afroze,,en,174.95.86.181,dlmay@bell.net,13529648,000000120378384,5,5,perfect,5
279623,01-NOV-11,31-OCT-11,Hector,,en,76.68.91.231,frocha209@sympatico.ca,13822884,000000120926382,1,1,spent nearly 5 hours playing phone tag with the different bell entities,1
279624,01-NOV-11,31-OCT-11,Prem,,en,69.159.47.184,dinavandenhanenbe@sympatico.ca,13822158,000000120914654,1,1,had someone local who understood the issue deal with it!!,1
279625,01-NOV-11,30-OCT-11,Bilel,,en,65.93.167.167,tma-technology@sympatico.ca,13819206,000000120909419,5,5,,5
279626,01-NOV-11,31-OCT-11,Reshma,,en,70.51.156.215,robert.tucker043@sympatico.ca,13827650,000000120919374,5,5,,5
279627,01-NOV-11,31-OCT-11,Omar,,fr,65.94.127.11,jeandraye@sympatico.ca,13824008,000000120926577,5,5,,5
279628,01-NOV-11,31-OCT-11,Mohamed,,fr,65.94.127.11,jeandraye@sympatico.ca,13824010,000000120930822,5,5,,5
279629,01-NOV-11,31-OCT-11,Patrice,,fr,65.94.127.11,jeandraye@sympatico.ca,13824012,000000120927487,5,5,,5
279630,01-NOV-11,31-OCT-11,Nesrine,,fr,65.92.171.98,belanger.mc@bell.net,13820722,000000120924736,5,5,"rien,tout a été parfait",5
279631,01-NOV-11,31-OCT-11,Jose,,en,74.14.103.102,murray.kerester@sympatico.ca,13826476,000000120926583,5,4,,5
279632,01-NOV-11,20-OCT-11,Frank,,en,70.55.216.183,beth.singer@sympatico.ca,13695388,000000120699051,1,1,"If Frank could not help, he should have perhaps gotten help from someone else.
This is the first time I have not had satisfaction from a technical problem. I was without access to my e-mail for 5 days, which is not acceptable.
If someone from Bell wishes to speak to me about what happened, I can be reached at 905-785-8683.
",
279633,01-NOV-11,30-OCT-11,Nabil,,fr,70.29.203.232,brico2@sympatico.ca,13813812,000000120912339,2,1,"le technicien était impatient, pressé de résoudre,ne répondait pas à mes questions.Il m'a fait changer mon mot de passe, et pour la nouvelle clé de partage, il ne voulait pas la personnaliser. Quand je lui ai dit que c'était beaucoup trop difficile à retenir avec toutes les lettres et chiffres,sa solution a été de l'afficher sur le bureau, sous prétexte que c'était mon ordi personnel. J'ai dû insister pour qu'il le fasse. Après l'avoir fait,il ne voulait pas attendre que l'on teste avec les portables et le IPod Touch si tout fonctionnait.Il a même élevé le ton à la fin, disant qu'il était un technicien de Bell et qu'il savait quoi faire. À 22h30, rien ne fonctionnait plus. J'ai dû rappeler. Cette fois,j'ai parlé au technicien qui devait me rappeler pour régler le problème de vitesse. Et c'est ce technicien qui a suggéré que l'on devait changer de modem.",3
279634,01-NOV-11,31-OCT-11,Alexandre-Hugo,,fr,70.48.221.26,bernard.lupien@sympatico.ca,13820756,000000120919617,4,4,,3
279635,01-NOV-11,30-OCT-11,Juan Carlos,,en,174.88.101.121,mjpd@sympatico.ca,13817306,000000120907453,5,5,No suggestions.,5
279636,01-NOV-11,31-OCT-11,Charles,,en,99.247.199.218,jomerma@sympatico.ca,13824376,000000120929454,2,2,"The most recent call was a result of an earlier call which received no interest at all.
I have stayed with Bell for all the years since other providers began to appear.  I felt Bell had provided the initial infrastructure and deserved my business.  
I have not felt well served by either Bell Mobility, which I left several years ago, or by my Internet service.  For a rather large sum of money I have received very poor service.  Hence my cancellation.",1
279637,01-NOV-11,24-OCT-11,Diana,,en,76.67.166.216,gmacw@sympatico.ca,13739470,000000120759968,5,5,Billing was incorrect for 1-2 months after calling several times.,3
279638,01-NOV-11,31-OCT-11,Samantha,,en,70.53.63.16,u.anita.w@sympatico.ca,13829171,000000120925716,5,5,,5
279639,01-NOV-11,31-OCT-11,Kevin,,en,67.68.22.20,blgraham2@sympatico.ca,13820876,000000120920813,5,5,On this call I was completely satisfied with Anna the person I spoke to first and then with Kevin.  For the first time I was not being solicited into taking a more expensive upgrade as is usually the case.,5
279640,01-NOV-11,31-OCT-11,Nikitha,,en,70.30.68.123,johnmowatanderson@sympatico.ca,13824348,000000120928974,4,4,speak english more clearly and simplify the gateway to a real person.,5
280089,03-NOV-11,02-NOV-11,Thomas,,en,64.229.98.189,gsahyoun@sympatico.ca,13841542,000000120982934,4,3,Reward your loyal customers with better charges/services. I have been an Internet customer since 1992 and home phone member since 1986 and I still pay the prescribed amount with annual increses inspit that all my communications equipment is with Bell. Rewards without customers asking,5
280090,03-NOV-11,02-NOV-11,Nayeem,,en,65.93.25.84,caroljoew@sympatico.ca,13838702,000000120972879,5,5,"THE FRIST GUY I HAD WAS NO GOOD AT A LL HE DIDN;T KNOW WHAT I WAS TALKING ABOUT THE SEACOND GUY WAWS  VERY HELPFUL AND HE KNEW WHAT TO DO AND DID IT ",5
280091,03-NOV-11,02-NOV-11,Tyrone,,en,174.95.206.34,rmccreath@sympatico.ca,13847352,000000120973085,5,5,I think that Tyrone was thorough and very efficient and friendly.,5
280092,03-NOV-11,02-NOV-11,Camille,,en,70.54.45.88,lhachez@sympatico.ca,13844044,000000120988966,5,5,"Phone line was noisy; much background noise,,I do not have hearing problems, but, had to ask Camille to repeat several times, because of the background noise. Happy to say, he gladly and politely repeated for me, and was very, very patient with my limited technical knowledge. ",5
280093,03-NOV-11,02-NOV-11,Crystal,,en,70.51.89.121,d.eizenga@sympatico.ca,13839430,000000120969359,5,5,Nothing.  Crystal was a great help and answered everything.,5
280094,03-NOV-11,02-NOV-11,Sandra,,en,76.67.42.18,d.laverty@sympatico.ca,13839442,000000120966697,5,5,Sandra looked after everything for me and couldn't have been nicer as far as being patient and very very kind with someone who is not great at fixing computer problems.  She is one of the best I have dealt with at Bell.,5
280095,03-NOV-11,02-NOV-11,Mohammed,,en,69.158.81.239,cathyhansen@sympatico.ca,13838764,000000120991311,5,5,Nothing :) Mohammed was GREAT!,5
280096,03-NOV-11,02-NOV-11,Med ali,,fr,70.29.254.196,bertrandfortin@sympatico.ca,13838034,000000120988370,4,2,"Cessez de m'envoyer des tech. et réparez mon service internet, ça fait des mois que mon service plante, je n'appelle pas à chaque fois, mais ça me tanne de toujours vous contacter, pour me faire poser les mêmes questions, une prise, des filtres, le service arrête à la boîte corning, ça va faire h...., la dernière visite on m'a dit que j'étais à la limite on a baissé d'un meg., rien de changé, là on va m'envoyer un autre tech demain p.m., je pense que c'est probablement mon modem, savez-vous que je paie mon compte, si par malheur je dépasse la date limite, j'ai des frais de retard, ça vous ne le rater pas, les tech. que je contacte par tel. je n'ai rien à leur redire, ils font comme ils doivent le faire; je me suis déjà plaint et vous ne m'avez même pas daigné me répondre alors, cessez de m'envoyer ce genre de questionnaire",2
280097,03-NOV-11,02-NOV-11,Jean,,en,76.66.92.165,jmwhitson@sympatico.ca,13842858,000000120967903,5,5,,5
280098,03-NOV-11,02-NOV-11,Imran,,en,69.158.160.212,mikeandjane@sympatico.ca,13845494,000000120990492,5,5,I was on hold for 30 minutes so a shorter waiting time would be much appreciated!,5
280099,03-NOV-11,02-NOV-11,Srinivasan,,en,65.93.110.229,cpatton@sympatico.ca,13839318,000000120970209,5,5,nothing srinivanasama was excellent!,5
280100,03-NOV-11,02-NOV-11,Faqria,,en,70.52.31.159,m.joerg14@sympatico.ca,13844480,000000120970934,4,4,"Nothing really, Faqria did a great job which I told her already. You should have more people like her that are able to communicate at the level of your clients. Not everybody understands the technical jargon that is thrown our way and it is up to Bell as the service provider to make sure that WE the clients understand.
",4
280101,01-NOV-11,31-OCT-11,Sihem,,fr,70.55.166.181,rcarriere000@sympatico.ca,13827450,000000120917549,4,3,,5
280102,02-NOV-11,01-NOV-11,Houcem,,fr,174.89.165.13,rmlamothe@sympatico.ca,13835190,000000120942811,4,4,,4
280103,02-NOV-11,01-NOV-11,Lahouari,,fr,174.89.165.13,rmlamothe@sympatico.ca,13835188,000000120943826,4,4,,4
280104,02-NOV-11,01-NOV-11,Sharadha,,en,70.29.45.220,lstarke@bell.net,13833664,000000120945390,3,2,"The phone connection was really,really poor.Very hard to hear rep.",4
280105,03-NOV-11,02-NOV-11,Haythem,,fr,67.70.146.58,jpnobert@sympatico.ca,13843154,000000120971256,5,5,,5
280106,03-NOV-11,02-NOV-11,Shobha,,en,64.231.135.225,kev.young@sympatico.ca,13843522,000000120970623,4,2,This is the 4th time in 10 days that I complained about my internet being so slow and nobody has been able to solve my problem. Don't tell me that there is not a single person in the whole organization that does not know what the problem is. I would appreciate if someone can call me and solve my problem ASAP.My No. is 905-238-3353.,2
280107,03-NOV-11,02-NOV-11,Saifuddin,,en,70.50.198.224,clendening@sympatico.ca,13839182,000000120978377,5,5,have equipment that is more fault-free,5
280108,03-NOV-11,02-NOV-11,David,,en,69.159.67.89,jandlbaird@sympatico.ca,13842348,000000120975224,5,4,,4
280109,03-NOV-11,01-NOV-11,Melissa,,en,206.162.163.115,savory07@sympatico.ca,13835440,000000120945237,3,3,,3
280110,03-NOV-11,05-SEP-11,Gabriel,,en,184.146.117.206,celooby@sympatico.ca,13134786,000000119666618,5,5,Nothing at this time,5
278667,03-NOV-11,02-NOV-11,Alonia,,en,74.12.120.67,johnspringett@bell.net,13843034,000000120976526,1,1,"The only person to help me was a suppport person from Hamilton that was last call I had with or from Bell on Nov 2/nd.

All other support people were based out of India or Phillipines and did not have a clue what they were doing nor could they communicate --  very unprofessional",1
278668,03-NOV-11,02-NOV-11,Leslie,,en,70.49.239.137,rsilver@bell.net,13847612,000000120983796,3,4,"after I pushed 1 for English , it would have been good to talk to someone who could speak fluent Engish instead of another language with a hint of English.I couldn't understand the person I spoke to.",4
278669,03-NOV-11,02-NOV-11,Jason,,en,74.12.120.67,johnspringett@bell.net,13843036,000000120978789,1,1,Do not keep jerking a customer around for 3 1/2 hours by transferring him between India and Phillipines,1
278670,03-NOV-11,02-NOV-11,Ashwini,,en,174.95.68.173,meikar@sympatico.ca,13845222,000000120967939,4,5,My reason for the call was to get Bell Secutiry hooked up and that issue was completely resolved.  |However I also wanted to get connected to Live Mail and that is not working properly and I will have to call Bell again to resolve that issue.  It would have been great to have both issues resolved at the same time.,4
278671,03-NOV-11,02-NOV-11,Rinta,,en,50.101.136.191,Lloydn@bell.net,13836720,000000120978678,5,4,I don't really know what could have improved the situation,5
278672,03-NOV-11,02-NOV-11,Julien,,en,174.88.21.168,m_hill@bell.net,13844542,000000120978311,5,5,,5
278673,03-NOV-11,31-OCT-11,Kamel,,fr,74.15.207.73,jk.laflamme@sympatico.ca,13824170,000000120920442,1,1,"Problèmes depuis plus de deux semaines, des heures avec vos SPÉCIALISTES d'Asie entre autre??, chose totalement absurde,,et voici le problème:explorer fourni par,YAHOO NE RÉPOND PAS . mais les messages entrant et sortant fonctionnent alors ou est le ou les problèmes..  j'ai déja parlé à trois personnes et rien de réglé  ..ALORS ???",1
278674,03-NOV-11,25-AUG-11,Ruben,,en,70.29.22.125,helktay@bell.net,13016007,000000119420329,4,4,,4
278675,03-NOV-11,02-NOV-11,John,,en,174.89.193.95,buschjq@bell.net,13838470,000000120984891,5,4,,4
278676,03-NOV-11,25-OCT-11,Sana,,fr,69.157.229.79,hblanchard@sympatico.ca,13752508,000000120803325,5,5,,5
278677,03-NOV-11,02-NOV-11,Prem,,en,76.70.64.199,bowart@bell.net,13838302,000000120968446,4,5,took far too long,4
278678,03-NOV-11,02-NOV-11,Jorge Alberto,,en,70.50.91.174,emilio.iovio@sympatico.ca,13840488,000000120991302,5,5,,5
278679,03-NOV-11,02-NOV-11,Asha,,en,69.159.14.170,davidhare16@sympatico.ca,13839638,000000120986032,,,,1
278680,03-NOV-11,02-NOV-11,Grant,,en,70.31.48.100,tsasu@sympatico.ca,13849418,000000120989697,5,5,"a direct number for technical support, without the need to press buttons for options.",5
278681,03-NOV-11,02-NOV-11,Ashok,,en,69.157.63.40,k.mccann@sympatico.ca,13843310,000000120985842,4,5,N/A,4
278682,03-NOV-11,02-NOV-11,Greg,,en,74.12.172.33,cdfry@sympatico.ca,13838828,000000120967307,2,1,"React to the problem, tell me what is actually going on with my service.",1
278683,03-NOV-11,02-NOV-11,Devin,,en,174.92.48.168,graniean@sympatico.ca,13841498,000000120977560,2,2,"I was told if my internet was through the phone, it would cost me $30.00 per month. I was never told there was a limit and there would be extra charges. I was charged $36.95 plus extra charges,  I was given the standard garbage instead.",2
278684,03-NOV-11,02-NOV-11,Thitola,,fr,76.68.138.201,paquette.allard@sympatico.ca,13846306,000000120990194,4,4,"Le délai d'attente avant de parler à un conseiller a été de 36 minutes à entendre ""votre appel est important, demeurez en ligne..."" à toutes les 30 secondes...la compagniue de télécom la plus importante au Canada manque-t'elle de personnel?",3
278685,03-NOV-11,02-NOV-11,Sondes,,fr,174.95.239.174,gerardmartineau@bell.net,13841234,000000120969367,5,5,,4
278686,03-NOV-11,02-NOV-11,Lilian,,en,70.48.162.48,jewr@bell.net,13842654,000000120970076,5,5,Nothing because of Lillian,5
278687,03-NOV-11,02-NOV-11,Anis,,fr,70.52.102.60,gerarddi@bell.net,13841232,000000120971918,5,4,,5
278688,03-NOV-11,02-NOV-11,Gregorio,,en,70.50.195.96,liede.hwke@sympatico.ca,13844062,000000120970769,5,5,There is nothing. I am completely satisfied with the assistance I received from Gregorio.,5
278689,03-NOV-11,02-NOV-11,Alvaro,,en,70.31.37.20,thehibbs@sympatico.ca,13849154,000000120984044,5,5,,5
278690,03-NOV-11,02-NOV-11,Moses,,en,174.95.135.61,d_franklin@sympatico.ca,13839454,000000120990623,5,5,,4
278691,03-NOV-11,02-NOV-11,Abid,,en,68.171.231.80,freynolds2@sympatico.ca,13840929,000000120986557,1,1,Provide the customer with the services that they pay for. ,2
278692,03-NOV-11,02-NOV-11,Ashfaq,,en,76.70.104.219,khward@bell.net,13843570,000000120976459,4,1,"An acknowledgement that a two previous service calls related to the same item had not been corrected earlier and that every effort would be made to finally correct this annoying problem. A service technician has been scheduled to check the problem again today (Nov 03 between the hours of noon to 18:00) to try and finally resolve the problem of losing my Internet connection.

What's that saying "" If at first you don't succeed................?????? ",3
278693,03-NOV-11,02-NOV-11,Krishidhar,,en,70.48.48.254,g.m.godin@sympatico.ca,13840985,000000120981838,4,4,,5
278694,03-NOV-11,02-NOV-11,Adel,,fr,216.246.231.61,a1studiosmontreal@sympatico.ca,13836900,000000120971429,1,1,"Je suis cliente Bell au 4309 Hotel de ville (tel, internet et télé), j'ai depuis 2-3 semaines de gros problèmes Internet. J'ai appelé Bell Surf. Après quelques étapes - j'ai parlé au technicien 2e ligne qui a dit problème important avec la ligne téléphonique.(Problème de synchronisme entre ligne téléphonique et modem) Quand peut-on passer? j'ai dit l'appartement est loué à des Finlandais, je communique avec eux et je vous rappelle. Il me dit tout est noté dans le dossier. 
Donc j'appelle Bell réparation en disant à celui qui répond que j'appelais pour fixer le RV avec le technicien. Je lui ai dit TOUT ce qui est écrit plus haut. IL n'a jamais pu m'aider. IL n'avait rien dans le dossier. IL N'A RIEN FAIT POUR MOI. NI TRANSFERT, NI EXPLICATION. C'ÉTAIT PAREIL COMME SI J'AVAIS APPELÉ BRAULT & MARTINAULT POUR MON PROBLEME BELL.
MAIS NON, C'ÉTAIT BIEN BELL PUISQUE VOUS M'ENVOYEZ CE SONDAGE!!!!! INOUIE
",1
278695,03-NOV-11,02-NOV-11,Henda,,fr,184.144.162.111,noetetreault@sympatico.ca,13846088,000000120970316,5,5,,4
278696,03-NOV-11,02-NOV-11,Monette,,en,70.26.54.230,k.nicholas.haddad@sympatico.ca,13843314,000000120988535,5,5,,4
278697,03-NOV-11,02-NOV-11,Asma,,en,70.48.223.138,manuel059@sympatico.ca,13844674,000000120971138,2,2,"fix my internet that keeps going down every month, maybe start off by hiring qualified people",1
278698,03-NOV-11,02-NOV-11,Wajdi,,fr,174.89.231.245,louiselaliberte@bell.net,13844296,000000120976804,5,5,Rien de plus. Wagdi a totalement répondu à mes questions et il a pu accéder à mon ordinateur et l'ajuster afin que je reçoive et que j'envoie correctement mes courriels. Louise Laliberté,5
279149,03-NOV-11,02-NOV-11,Tyrone,,en,70.29.122.42,jk.szalay@sympatico.ca,13842790,000000120969318,4,4,"the guy i was transferred to i had difficulty understanding him, other than that this was probably the best experience i've ever had calling into bell. everyone i spoke to was very friendly and genuinely sounded concerned about resolving my issue. I wish your billing department would show the same concern. my ""recommending bell"" would never be able to base it off one experience... for example, with my cellular experience, how my ""concerns"" were handled in the past were so terrible, no matter how nice the people were in your ""resolution dept"" there was no rectifying the annoyance and frustration that we had incurred and i hope that i never experience that again.
maybe you should have these surveys for those departments",3
279150,03-NOV-11,01-NOV-11,Mohamed Nidhal,,fr,76.64.139.74,mzghoumi@sympatico.ca,13834410,000000120952271,5,5,,5
279151,03-NOV-11,02-NOV-11,Sajid,,en,174.91.65.214,J.Thrush@bell.net,13836674,000000120985039,5,,You would have been nice when security is set up your make sure the customer have the require megabites on their computer so the program can work properly.  Told mine is low.  ,3
279152,03-NOV-11,08-SEP-11,Aymen,,fr,76.71.196.175,helenepoirier3@sympatico.ca,13180230,000000119752135,1,1,qu'un tecnicien plus spécialisé me rappelle afin de régler le problème de navigation,2
279153,03-NOV-11,01-NOV-11,Malek,,fr,76.71.182.80,raymonde.gouin@bell.net,13835030,000000120944260,3,4,le temps d'attente pour solutionner  le problème.,4
279154,03-NOV-11,02-NOV-11,Gabin,,en,70.50.179.108,gadget99@bell.net,13841024,000000120982938,1,1,I explained once,1
279155,03-NOV-11,28-OCT-11,Brittany,,en,70.31.30.108,willie.wham@sympatico.ca,13803356,000000120884021,5,5,Improve your record keeping so you don't overcharge me for services.,4
279156,03-NOV-11,02-NOV-11,Julio,,en,70.50.179.108,gadget99@bell.net,13841026,000000120985336,1,1,see my account history,1
279157,03-NOV-11,02-NOV-11,Iris,,en,70.51.58.174,dlingley@sympatico.ca,13840018,000000120980832,4,4,"Would be extremely nice to be able to speak to someone in Canada. At one time I refused to speak to your rep. and I immediately had more problems. I ended up with a gentleman in USA somewheres and he corrected my problem plus what the other person did. My recent experience; the lady and gentleman were very nice but could not connect me to someone in Canada. Somehow I feel this survey will end up in the hands of someone in India or ???? and not go anywheres. I am about to change to another company. Why do we not support our own Country??????",1
279158,03-NOV-11,02-NOV-11,Shawn,,en,70.50.179.108,gadget99@bell.net,13841028,000000120987579,1,1,see my account history,1
279159,03-NOV-11,02-NOV-11,Gloria,,en,70.50.179.108,gadget99@bell.net,13841030,000000120988255,5,5,see my account history.  I want a credit.,1
279160,03-NOV-11,02-NOV-11,Gattu,,en,69.158.182.46,bourneva@sympatico.ca,13838296,000000120981856,2,1,"The one thing you could have done was call me back like I was assured I would be.  She said she would call back the next day to finish helping me as I was on the internet help (that crashed twice then was no longer accessible) as well as speaking with her for over an hour and a half and could stand it no longer because nothing would work so she couldn't fix it. The internet had crashed.  Foolishly I upgraded to a HA HA faster internet which has wrecked my computer.  My regular virus protection detected a virus in your set up downloads.  As of today I now have the internet but with many errors.  It won't connect to the server most times, Active shield doesn't work even with removing my regular virus protection so that makes me nervous not having that. etc etc etc with the problems with the ""faster"" internet.  My 6gb download speed is 338 kbps so that is no better than what I had prior to ""upgrading"" and I get to pay more for it.  What a deal!!!  I checked my speed on speed checkup and that's what I get.  Awesome!!

I realize this falls on deaf ears and I will hear nothing back and am probably wasting my time doing this but I must say it in the small glimmer of hope that someone may actually do something.

Call me foolish.  I guess if after 6 or 7 times trying to get my phone line fixed by Bell (still doesn't work)I shouldn't hold out much hope that my ""new and improved"" internet service will fair much better!",1
279161,03-NOV-11,09-SEP-11,Abdallah,,fr,184.146.255.67,realpaige@sympatico.ca,13198519,000000119779616,5,5,Tout le dévouement pour satisfaire le client y est...,5
279162,03-NOV-11,02-NOV-11,Melvin,,en,64.231.191.245,gjcnlai@sympatico.ca,13841380,000000120987544,3,4,"First of all. Bell Internet reset my wireless internet User name (or ID) and my password without letting me know, until I called to find out two days ago.
The technical staff was not experienced and friendly and insisted that I need a lab-top with wireless card to test out the wireless feature of the modem. I explained three times that I had a wireless adaptor and Ipod touch with WIFI that could be used to test the  wireless connection. Until then he said that my internet modem User Name should be Bell141 and a new password.
The original User Name and password came several months ago with the modem could not make the modem work. The technical staff reassigned a new User name and password in order to make the modem work for the last few months until last week the wireless feature did not work that prompted me to call for the service.",
279163,03-NOV-11,02-NOV-11,Camille,,fr,67.68.172.219,lorrousseau@sympatico.ca,13844262,000000120982003,5,4,Il a bien répondu à notre demande.,5
279164,03-NOV-11,31-OCT-11,Kevin,,en,70.48.53.6,helene_harrison@bell.net,13823540,000000120927380,2,2,"I have been waiting since my first call on October 24th and to this day Nov.3rd, it is not resolved.  The last person I talked to to get the technician back told me he was going to charge me $100.00 for the service call and than he actually shut the line on me.  After being a customer for over 50 years, I am looking for another provider.",2
279165,01-NOV-11,31-OCT-11,Troy,,en,65.93.46.168,kenneth.williams@sympatico.ca,13824688,000000120922915,3,1,"Called because of cost of internet service. Up another dollar this month.
No change to service. A senior on a fixed income so trying to inquire about cutting cost. Apparently no break for loyalty to Bell as only apparent option was to go back to performance (Fibe 6?) meaning of course slower connection rate. 

Also Bell system wasn't working well and rep could not help me when I called.
The suggestion was to call back in a couple of hours.

As a Bell customer since 1968 I feel that maybe the rep could have checked my options when the system was back up and running and called me back.  It is highly unlikely upon my return call that I would get the same rep so back to square one of explaining my reason for calling from the start. ",3
279166,01-NOV-11,31-OCT-11,Elsy,,en,74.14.129.230,valarsenault@sympatico.ca,13829188,000000120925321,3,1,I am still having the same trouble,4
279641,01-NOV-11,31-OCT-11,Neha,,en,70.24.88.183,melroseplace@sympatico.ca,13826090,000000120925625,1,1,"My problem started December 2010,when Cogeco offered a package (Telephone/Internet). Bell countered with a better offer, after a week and on a Sunday, of $72.42.  My 1st bill did not include the Internet.  I called and after an hour was told the problem would be corrected.  All the following months the charge was not included.  I phoned Bell every month on receiving my bill to have the problem corrected.  The calls always took 1 to 2 hours. The latest call was made Oct/11 when I received an E-Mail from Bell (d/d Oct.28/11)advising the error had been corrected and I would pay $65.95 for the Internet, which when added to the telephone would be $110.82, not $72.42 as promised.  I contacted Bell Oct.31/11 and spoke to Anna (6053943).  She promised to call me Nov.1/11 between l.45 P.M. and 2.45 P.M.to advise me the problem was corrected.  The delay to the next day was due to your computers being down, which was the excuse given to me on other occasions.  As per all the other instances nothing has been followed up.  I am recording some of the employees I have spoken  to since January 2011. 116854612 is a reference number given to me.
Mary Jean (XR329) / Lisa (XY298) / Catherine (XZ428). 
I did not start taking names until I realized the problem was not being addressed.  ",
279642,01-NOV-11,31-OCT-11,Eya,,fr,76.64.86.175,pilou1301@sympatico.ca,13827160,000000120924540,5,5,,5
279643,01-NOV-11,31-OCT-11,Elizabeth,,en,99.245.166.118,glenn.maclean@sympatico.ca,13823236,000000120917532,1,1,More action on complaints and less time on hold. On the phone for 1 hr. 11 mins. and only talked to people for 15 mins. ,1
279644,04-NOV-11,03-NOV-11,Kiely,,fr,69.159.248.185,philgagnon@sympatico.ca,13859954,000000121012868,5,5,m'avertir plus rapidement que ma facture web serait beaucoup plus élevée en raison d'une utilisation accrue de bande passante.   ,5
279645,04-NOV-11,03-NOV-11,Heithem,,fr,70.30.204.45,gamo@sympatico.ca,13854668,000000121014740,5,4,,5
279646,04-NOV-11,03-NOV-11,Gabriela,,en,184.146.71.236,allan.pelletier@sympatico.ca,13850898,000000120998638,5,4,Been a little faster on the telephone,4
279647,04-NOV-11,03-NOV-11,Denis,,en,70.27.49.247,zsusnjar@bell.net,13863428,000000121003082,5,4,Bell could have offered more deals to their loyal customers . I heared about this from my colleagues at work . I prefer to hear it from you .,5
279648,04-NOV-11,03-NOV-11,Ricardo,,en,65.93.97.74,trevorharris@sympatico.ca,13862710,000000121002807,5,5,Keep up the good work.,5
279649,04-NOV-11,31-OCT-11,Mohamed Amine,,fr,70.53.176.190,marc_therrien55@bell.net,13825686,000000120924739,1,1,Dire la vérité,1
279650,04-NOV-11,31-OCT-11,Zied,,fr,184.145.170.26,ginette.bellefleur@sympatico.ca,13823184,000000120930785,1,,"Il m'a dooné une fausse information en me disant que le service internet essentiel plus me coûterait la même chose que l 'essentiel soit 29.95/mois
",
279651,04-NOV-11,03-NOV-11,Afroze,,en,70.51.118.55,s_marimuthu@sympatico.ca,13861260,000000121014691,5,5,do not try to up sell products,5
279652,04-NOV-11,03-NOV-11,Seifallah,,fr,70.52.115.84,sletourn@sympatico.ca,13861846,000000120997973,5,5,,5
279653,04-NOV-11,02-NOV-11,Radhika,,en,70.53.197.161,gillian.barbery@sympatico.ca,13841338,000000120990494,5,5,Well the wait was too long but the pleasant and helpful employee made up for it,5
279654,04-NOV-11,02-NOV-11,Sondes,,fr,174.92.223.87,paquet1@sympatico.ca,13846304,000000120971187,5,5,,5
279655,04-NOV-11,31-OCT-11,Sushil,,en,70.49.241.152,tmcbride@bell.net,13829000,000000120919149,4,,I`m looking for assurances of a permenant resolution to a long-term recurring problem.  So far it seems resolved but it seemed resolved immediately previous service calls as well.  I`m not convinced!,3
279656,04-NOV-11,02-NOV-11,Sylvie,,fr,64.229.128.44,retro@bell.net,13847191,000000120975776,5,5,La préposée fut d'une gentillesse et patiente,5
279657,04-NOV-11,03-NOV-11,Alvaro,,en,74.14.6.246,walterc@sympatico.ca,13863064,000000121015400,5,4,,5
279658,04-NOV-11,03-NOV-11,Alun,,en,64.231.1.154,1vette@sympatico.ca,13850194,000000121001456,3,4,"How about try rewarding loyalty instead of taking every opportunity to rip off existing customers.  I was told even if I returned your modem and bought my own you would still charge me rental fees...because you can.  Oh, but NEW customers don't pay for the modem at all.  I've paid hundreds of dollars for this ancient modem and you're going to tell me even if I return it you're still going to charge me rent for it.  I've never seen any company that has such blatant money grubbing disregard for their customers.  After my ""service rep"" discussed it with his manager I was told I could have those fees waived.  I  shouldn't have to fight with you to get treated with common sense.  I have never responded negatively on a survey in my life but I am disgusted with this whole company.  Bell should treat all its customers with respect not only new ones. It's very very clear what Bell cares about. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$",1
280111,03-NOV-11,02-NOV-11,Prince,,fr,184.145.213.231,simonlx@sympatico.ca,13848286,000000120982347,3,2,"Je dois régulièrement défonce des portes. Forcer les gens a agir. La majorité des gens qui se ferait dire: ""Ce n' est pas possible. Nous N' avons pas d' autres forfait que celui-ci."" Diraient: ""OK"" puis il raccrocherait et iraient vérifier ailleurs si ils ne peuvent pas trouver autres choses. J' ai bataillé. Je lui ai fiât voir qu' il y a d' autres possibilités. Il a consulté et m' a offert une solution. Pas celle que j' aurais souhaité cependant. Mais une solution. Je l' ai accepté. Mon problème est que j' ai 4 services chez vous. Mes rabais dépendent de ses services. Je ne peux concevoir que la plus grosse compagnie de Telecom soit a la remorque des compétiteurs pour ses forfaits. J' ai un compétiteur qui m' offre Internet haute vitesse ( download illimité ) pour 39.95$/mois. téléphonie a 9.95$/ mois interurbains gratuit dans la province et pour 5$ de plus/ mois Canada et Etats-unis. J' ai Bell Expressvu.  Chez Shaw, 60.83+ tx cependant, je dois me re-equipé. Mais ils sont a moi. Coté cellulaire, je bénéficies de forfait chez vous via Le IATSE et la ville de quebec. Donc, je pourrais quitté. Ce n' est pas la faute de vos représentants. Ils suivent vos consignes. Si je Calcul: $39.95 internet+$61.83 tv +$9,95 Telephone+$38.55$ 2 cells = $150.28 + taxes. Je peux revendre les 2 récepteurs HD que j' ai acheté. Pour les prochaines factures, Il va m' en couter $200.94/mois pour mes forfaits Contre la possibilité de $150.28 !!!! Pourquoi je dois payé $50.00 de plus chef la plus grosse compagnie de telecom ??? Là, où ça ne va pas du tout, c' est l' internet. J' avais la haute vitesse illimité. Vous l' avez enlevé. Quel connerie. A cause de cela, je dois payé 97$ au lieu de 45$. Le voila mon 50$ que je paye net trop. C'est 600$ a la fin de l' année + taxes !! J' ai demande a votre représentant de faire quelque choses... Son quelque chose est d' augmenter ma facture internet pour pouvoir augmenter mon débit a 300Gb/mois. Je veux ravoir mon forfait HV illimité ou attendez-vous a ce que je revois mon ( mes) fournisseur(s) de service. Je suis avec sympatico depuis 1993. C' est le seul service que je n' ai pas quitté depuis. Est-ce qu' il faut absolument que je l' abandonne ? C' est à vous d' y voir. Pour ma part, je suis fatigué de me battre pour avoir des tarifs potable. Quand je pense qu' en Europe et aux États-Unis, Ils paient entre 20 et 30% moins chère pour ses services !

Je repete que votre représentant n' y est pour rien en ce qui concerne vos forfaits, politiques etc... Si vous vous consacriez plus sur la satisfaction de votre clientèle et a celle de vos actionnaires, vos clients et vos actionnaires seraient heureux car vous auriez bien d' avantage de clients!",
280112,03-NOV-11,02-NOV-11,Khaoula,,fr,184.144.149.57,dubeja2@sympatico.ca,13840244,000000120982956,5,4,,4
280113,04-NOV-11,31-OCT-11,Patricia,,en,70.26.68.46,dbhvideo@sympatico.ca,13821958,000000120925687,5,5,"The csr did a get job, she was very polite, friendly and make sure I was happy with here service. So great job.
",5
280114,04-NOV-11,03-NOV-11,Kanchumarthi,,en,174.91.14.224,tincann@sympatico.ca,13862596,000000121007607,3,2,Fix the problem with your security software..,2
280115,04-NOV-11,26-OCT-11,Christiane,,fr,67.68.101.14,matthiao@bell.net,13771444,000000120832964,5,5,,5
280116,04-NOV-11,03-NOV-11,Salvador,,en,67.71.9.192,tom.carole@sympatico.ca,13862632,000000121011776,4,4,not much,4
280117,04-NOV-11,03-NOV-11,Jose,,en,69.158.89.53,hnhsmith@bell.net,13855558,000000120997353,5,5,,4
280118,04-NOV-11,03-NOV-11,Carolina,,fr,70.30.156.58,elisabethrochette@bell.net,13853986,000000121005624,4,4,,4
280119,04-NOV-11,03-NOV-11,Rym,,fr,67.71.117.119,llf18@sympatico.ca,13857778,000000121003801,5,5,rien,5
280120,04-NOV-11,03-NOV-11,Simon,,en,70.27.204.110,dazzle001@sympatico.ca,13853234,000000121013314,5,5,no,5
280121,04-NOV-11,03-NOV-11,Eric,,en,70.26.161.178,farhaven@sympatico.ca,13854272,000000120996084,1,1,Agent kept me on hold so long I had to eventually hang up. Repeatedly told me there was nothing he could do about the issue I was calling for.,1
280122,04-NOV-11,03-NOV-11,Priya,,en,70.49.140.59,deanpeters@sympatico.ca,13853282,000000120994769,5,5,,5
280123,04-NOV-11,03-NOV-11,Cheryl,,en,70.48.68.18,spikenbella@bell.net,13861958,000000121000473,5,5,Nothing,5
280124,04-NOV-11,03-NOV-11,Shyam,,en,174.94.22.230,diane.padoin@sympatico.ca,13853462,000000121001434,1,1,drop the canned question list and listen to me.... stop treating people like idiots...your front line people are nothing more than a voice recording they just read from a list of questions and have no idea of what is going on....as soon as something doesn't fit....that's it you get stuck in an endless loop....,1
280125,04-NOV-11,03-NOV-11,Daniel,,en,174.93.85.88,salgoa@sympatico.ca,13861316,000000120997018,4,4,,4
280126,04-NOV-11,01-NOV-11,Sylvie,,en,174.91.33.77,johnkrueger@sympatico.ca,13832936,000000120941987,4,4,waiting 28 min. to speak to someone is not customer service. ,1
280127,04-NOV-11,03-NOV-11,Priya,,en,69.157.57.92,dfstevens@sympatico.ca,13853414,000000120997756,4,4,"The man I had just before - forgot to write down his name - was hopeless - messed with my outlook express - & the problem had nothing to do with that - it was to do with unsaved passwords - the new internet security was set incorrectly. 
This lady solved the problem. I presume understanding the language had something to do with the first encounter",4
280128,04-NOV-11,03-NOV-11,Cecelia,,en,174.92.138.2,jgandhi@sympatico.ca,13856380,000000121005926,4,4,,4
280129,02-NOV-11,29-OCT-11,Yosimar,,en,184.147.201.14,mattandalex@sympatico.ca,13809448,000000120890440,5,5,"The representative that I spoke with did everything well, and he did it quickly. ",5
280130,02-NOV-11,01-NOV-11,Afef,,fr,67.68.115.100,gilbert008@sympatico.ca,13832076,000000120942246,5,5,me redonné la facturation papier,1
278699,03-NOV-11,02-NOV-11,Jordan,,en,69.7.237.251,m12schiavo@bell.net,13844526,000000120987080,3,1,I am still being charged for internet service which was cancelled back in august and additional TV charges which were also cancelled in august. I will not be paying any amount to Bell. My suggestion is to credit my account of all charges and close my account. ,2
278700,03-NOV-11,02-NOV-11,Luis,,en,216.220.46.186,helenebertucci@sympatico.ca,13841802,000000120989780,4,4,,4
278701,03-NOV-11,02-NOV-11,Dawood,,en,207.219.69.223,kecker@sympatico.ca,13843452,000000120979566,5,5,,4
278702,03-NOV-11,02-NOV-11,Divya,,en,209.226.190.107,marylou.bye@sympatico.ca,13844981,000000120971589,5,5,,5
278703,03-NOV-11,02-NOV-11,Gunson,,en,65.92.212.105,rjv.asselin@sympatico.ca,13847324,000000120966906,5,5,,5
278704,03-NOV-11,02-NOV-11,Marouen,,fr,76.65.84.44,jojolaly@bell.net,13843061,000000120988348,5,5,,4
278705,03-NOV-11,02-NOV-11,Denis,,en,70.52.175.159,donrmitchell@sympatico.ca,13840086,000000120967410,5,5,No problems,5
278706,03-NOV-11,02-NOV-11,Padala,,en,76.69.68.193,torladies@sympatico.ca,13849344,000000120976833,5,5,Nothing,5
278707,03-NOV-11,02-NOV-11,Kumar,,en,67.70.119.38,ashok.parekh@sympatico.ca,13837678,000000120988786,5,5,,5
278708,03-NOV-11,02-NOV-11,John,,en,70.24.106.21,bevnmarie@sympatico.ca,13838058,000000120973623,5,5,,5
278709,03-NOV-11,31-OCT-11,Dilli,,en,174.95.144.57,janice.emmerson@sympatico.ca,13823920,000000120931489,3,3,"-We ended up dealing with 3 different technicians. The issue changed with each tech and we told them from the first point of contact that it was the modem. They finally changed this and it fixed the access problem. We are not impressed.
-We now have internet but it is even slower than before. Between 3-7 we can hardly get on. Even today at 10:30 am it take forever to open a website. 
-We had issues with the internet going down for about 2 weeks and we were 2 days with any service. Bell should compensate us for this.",1
278710,03-NOV-11,02-NOV-11,Eric,,en,70.53.84.179,kayhooke@sympatico.ca,13843423,000000120986117,3,2,,3
278711,03-NOV-11,02-NOV-11,Preethi,,en,76.68.123.242,ossington@sympatico.ca,13846224,000000120975301,1,1,get a call centre that's in canada with knowledgeable people that actually do something. get reps that don't hang up on cus's. i was hung up on twice. learn how to use phone systems. get people who speak the language well. resolve this a year ago when i first brought it up. ,1
278712,03-NOV-11,29-OCT-11,Grace,,en,70.30.241.216,horst.hein@sympatico.ca,13807262,000000120898047,5,4,,5
278713,01-NOV-11,31-OCT-11,Mahender,,en,64.231.205.3,c.y.mongrain@sympatico.ca,13821146,000000120930500,2,2,"Very simply said, have your customer rep. in CANADA not in India where we cannot understand of what they are saying, they make you hold or transfer you to somebody else. All we want is TALKING to someone immediately not the pressing one , pressing two and so on...",4
278714,01-NOV-11,31-OCT-11,Ahmed,,fr,70.29.188.29,therese.gagne@sympatico.ca,13828934,000000120915235,4,2,appliquer le crédit de retour du modem immédiatement étant donné que le dit modem avait été reourné depuis juillet,3
278715,01-NOV-11,28-OCT-11,Zied,,fr,76.69.188.20,rodrigue.baug@sympatico.ca,13801198,000000120884769,1,1,"Je n'ai jamais pu avoir accès à un gestionnaire pouvant prendre une décision sortant du livre des procédures.  Complètement inacceptableà mes yeux car je suis resté tout le week end avec mon problème, en fait jusqu'à mardi.",1
278716,04-NOV-11,02-NOV-11,Sana,,en,216.208.194.145,timms.grandview@sympatico.ca,13849218,000000120969222,4,4,This was my second call on the same day as the first technician did not help me fix the problem and did not offer to call back. This technician did a good job and offered to call back in 15 minutes however I encountered a great deal of difficulty in accessing the hotmail account recommended by the technician.  In trying to access hotmail.com one encounters many options which do not clearly identify the one necessary to access ones account.  Due to the length of time that I was on the internet trying to resolve my problem the technician did not get through to me.,3
278717,04-NOV-11,03-NOV-11,Visakan,,en,184.144.70.251,jessery5@sympatico.ca,13856326,000000121003165,5,5,,4
278718,04-NOV-11,03-NOV-11,Naim,,fr,65.94.69.97,gast.c@bell.net,13854718,000000121015409,1,2,pas famillier avec accent tunisien parle trop vite,2
278719,04-NOV-11,03-NOV-11,Carmen,,en,76.67.61.245,tzta@sympatico.ca,13862774,000000121014554,5,5,"It is everybodies responsibility to pay his bill monthly. Due to certain condition, the payment may be delay. Please give more encouragement  and understanding specially from accounr receeviable department staffs for your customers.",5
278720,04-NOV-11,03-NOV-11,Wassim,,fr,184.151.127.227,flybeans@sympatico.ca,13854412,000000120994310,1,1,Oui,1
278721,04-NOV-11,03-NOV-11,Ron,,en,70.54.140.218,gream@sympatico.ca,13855144,000000120997085,1,1,"Canada has thousands of people unemployed -- willing and able to perform any kind of work. It is utterly irresponsible for Bell to export jobs off-shore. Ron (proper name withheld) simply read information off her monitor, parrot-like, didn't understand the questions, and made no effort to apply intelligent reasoning to solve the problem. I don't need a foreigner to repeat information I can already see on my monitor.
I think it is time to consider a change to a company that supports Canadians!  ",1
278722,04-NOV-11,03-NOV-11,Hassiba,,fr,65.93.156.190,loretgil@bell.net,13857834,000000120996837,1,1,"problème réglé le soir avec eddy et mon ami. Le matin ce fut une perte de temps m'a dit de contacter un informatitien et en 10 minutes ou moins le soir mon
ordi était réparé...pas avec elle. La référence serait nulle et je changerais
peut-être de service...",1
278723,04-NOV-11,03-NOV-11,Edwin,,en,74.15.225.135,gleach@sympatico.ca,13855010,000000121006451,1,1,"There isn't enough room to tell my story
You are a total disaster at bundling services and products.
By now I despise Emily's voice and you simply cannot process an order in the way you profess to market your company. Your internal systems should be scrapped and start all over from scratch. Give 30 more days and I am gone forever as a customer.
The only thing stopping me right now is I am still in the process of moving in and cannot give this my full attention.....for such an enterprise company as yourself, you should be ashamed of your complete ineptitude. It is beyond me how you can maintain profitability, but I suspect you will learn once enough customers walk away. I tried to stay with all my services cell/phone/internet/TV, and my wife advised me strongly to go with Videotron.....Thank God I have a choice now.",1
278724,04-NOV-11,03-NOV-11,Victoria,,fr,76.68.175.247,caroline145@sympatico.ca,13852308,000000121005719,1,4,,5
278725,04-NOV-11,03-NOV-11,Ramzi,,fr,74.14.204.117,patmon@sympatico.ca,13859722,000000120995443,4,4,,5
278726,04-NOV-11,17-OCT-11,Pascal,,en,174.88.1.159,jmmckelvey@bell.net,13654812,000000120613432,2,1,You could have fixed my internet service - it's now been 3 weeks,3
279167,01-NOV-11,25-OCT-11,Philip,,en,184.145.114.134,ed.filby@sympatico.ca,13750842,000000120806981,3,3,Ours was a complex set of circumstances. Situation was complicated & confused by fact that sympatico.ca site was out of service when we were trying to access our e-mail account from out of Canada. Compunding this was fact that our pc was not activated for more than 30 days so security manager stepped in & needed to be restarted. Rep mistakenly decided that problem was with the adapter in our pc & that we needed to have pc serviced.,
279168,01-NOV-11,25-OCT-11,Sai,,en,184.145.114.134,ed.filby@sympatico.ca,13750844,000000120810649,4,4,,3
279169,01-NOV-11,31-OCT-11,Helmi,,fr,65.92.87.176,amroy@sympatico.ca,13820270,000000120922679,5,5,rien,5
279170,01-NOV-11,31-OCT-11,Marie,,fr,174.91.251.67,ybertler@sympatico.ca,13829586,000000120917972,4,3,"Il y a certainement une façon d'améliorer la facturation pour que ce soit plus compréensible aux yeux des clients, même-moi qui travaille avec beaucoup de types de factures, je n'ai toujours pas bien compris comment sont calculé les crédits.",3
279171,01-NOV-11,31-OCT-11,Jean,,en,174.88.42.35,m.wheaton@sympatico.ca,13825544,000000120916286,4,3,Let me know when you have any promotion going,4
279172,02-NOV-11,27-OCT-11,Aprajit,,en,70.24.206.238,jn5562@sympatico.ca,13783022,000000120842632,4,2,"New address was wrong, so the phone was not connected, therefore, there was no access to the apt through the intercom.We were available, but your ep could not connect with us.Correct address was 10 vermont apt 411, not 411 vermont.",4
279173,02-NOV-11,01-NOV-11,Joy,,en,76.67.126.197,newdrive@sympatico.ca,13834454,000000120946378,4,4,"After making a deal with your customers, like free modem lease for 1 year don't try to take that away. Your new 1-time payment for the modem could happen at the end of the ""promised"" year.",4
279174,02-NOV-11,01-NOV-11,Abderrahmane,,fr,184.151.127.254,dan1gi@sympatico.ca,13831168,000000120953463,5,1,0. ( zéro )% de service.  Pas capable. De me fournir un service. Internet. Fontionlle. Depuis le 4  septembre 2011.  On ce fou de nous. Appeler moi. Si le service est importan pour vous. Bell. 514 266 5251,2
279175,03-NOV-11,02-NOV-11,Josue,,en,70.27.123.83,marc.maura@sympatico.ca,13844696,000000120988307,5,4,let customers know ahead of time that service people will be shutting down lines for upgrading or repairs. even the service rep i talked with didnt know imeediately that someone was working on the lines. he tried to reboot my modem first,5
279176,03-NOV-11,02-NOV-11,Mohsen,,fr,70.29.167.189,gmathon@sympatico.ca,13841422,000000120986570,5,5,rien de plus,5
279177,03-NOV-11,18-OCT-11,Salwa,,fr,69.70.50.182,jogoudreau@sympatico.ca,13670674,000000120625598,5,5,,5
279178,03-NOV-11,02-NOV-11,Larissa,,en,74.14.37.2,opregent@sympatico.ca,13846208,000000120978295,4,3,"It is now fixed by Andrew.  Very nice person.  After speaking with Larissa the problem kept recurring and I spoke with Maja from the Phillipines and she was super.  We were connected for at least a few hours, trying different things and she phone me later on last night to see how my computer was working and when I told her the problem was still on she filled out a form for someone to come today.  She was super and I wish we had more like her in Ottawa/Canada,giving us the service that she gave.  Congratulation to Maja for a job well done.  Andrew came tonight and he is quite the gentleman. He worked at it for quite some time and seem to have resolved the problem.  He was very polite and seem to know quite a lot about the phone and computer connections.  Thanks to him for me plse.
I hope the problem will now be fixed.  I wish we could get to deal with the same persons that we have dealt with whenever other problems appears.  This way they know what they have tried/worked on the previous time.  When we get different person each time it seems to me that the problem can never get resolved as one does not know what the other one has worked on before and nothing get resolved or if it does get resolved it takes a long time.",5
279179,03-NOV-11,02-NOV-11,Sean,,en,141.0.9.62,adalton@sympatico.ca,13836986,000000120979084,3,4,I think your office should know that 16 Megs speed for internet is NOT available in this area.  dD,1
279180,03-NOV-11,30-OCT-11,Alicia,,en,64.228.158.163,drd2ca@sympatico.ca,13814624,000000120912231,5,4,,5
279181,03-NOV-11,02-NOV-11,Satish,,en,74.14.62.34,bdcooke@sympatico.ca,13837930,000000120968071,4,3,First contact could not understand a Cnd accent.,3
279182,04-NOV-11,03-NOV-11,Lisa,,en,74.15.243.45,al.perkins@sympatico.ca,13850764,000000120997796,5,4,"Have ""LISA"" train all of your customer service people. She's the first rep I've spoken to that actually showed any interest in my problem , and she did seem to know what she was talking about.Resoved my problem in a pleasnt and efficeint manner. CONGRATULATIONS TO AN EXCELLENT REP!!!",4
279183,04-NOV-11,03-NOV-11,Travis,,fr,70.30.180.55,boucher_30@sympatico.ca,13851924,000000120994543,5,4,tout a été rapide et professionnel,5
279184,04-NOV-11,03-NOV-11,Afroze,,en,76.69.21.141,nick_o@sympatico.ca,13859360,000000121005064,2,1,"I asked to be connected to someone in Canada, but was told that there are no technicians in Canada.I had a hard time understanding the person, and this was agravated by some sort of interference on the line - it sounded like his mouth was to close to the mike and I ktold him so. I don't think he understood the problem.    The problem is with the Financial section. When I select a stock and the page displaying the perfomance of that stock comes up, there is a line on the left of the chaart saying ""see watch list"". I click on that and when the next page comes up, I build my stock list. I would think that once I have done that on my machine, that it would stay in place unless perhaps I have to reboot. Unfortunately, sometimes the list stays a few days, at worst it dissapears before the next time I want to view it. What is the point of having such a feature if it is not going to stay in poace as long as you need it.",2
279185,04-NOV-11,03-NOV-11,Mouna,,fr,70.27.238.132,elainepotvin@sympatico.ca,13853960,000000121006177,5,5,,4
279186,04-NOV-11,02-NOV-11,David,,en,184.144.105.205,dskerim@sympatico.ca,13840202,000000120968785,5,5,"Nothing... My recent customer service experience with your agent, David, was excellent in every respect.",5
279187,04-NOV-11,03-NOV-11,Crystal,,en,174.93.35.142,chris108@sympatico.ca,13852532,000000120996508,5,5,Nothing comes to mind.,4
279188,04-NOV-11,03-NOV-11,Nizar,,fr,184.144.220.75,masj@sympatico.ca,13858516,000000121008282,5,5,rien,5
279189,04-NOV-11,03-NOV-11,Visakan,,en,64.231.144.95,j_dehooge@sympatico.ca,13855882,000000121009235,4,5,,5
279190,04-NOV-11,03-NOV-11,Josi,,en,76.64.136.164,ardelloferraro@sympatico.ca,13851256,000000121010451,5,5,,4
279191,04-NOV-11,03-NOV-11,John,,en,174.95.151.96,shirleyacox@sympatico.ca,13861730,000000120994821,5,5,Nothing at this point in time.  Everything was just right.,3
279192,04-NOV-11,03-NOV-11,Kevin,,en,205.194.74.10,dclinton@sympatico.ca,13853260,000000120999734,3,4,Handled more quickly by one person (not 4 people),4
279659,04-NOV-11,31-OCT-11,Julio,,en,50.100.149.7,marc.rottier@sympatico.ca,13825680,000000120923945,3,4,It was satisfactory shouldn't have to fight to try to get things in working order but they did resolve certain issues ,4
279660,04-NOV-11,03-NOV-11,Shakeel,,en,76.69.26.208,bernice.connell@sympatico.ca,13851688,000000120994270,2,2,"I had my concerns redirected to another customer service area, who explained that I had the wrong contact and directed me back to the number I called in the first place.  

I just gave up and will try again another day, when perhaps I will reach someone who understands how the Bell environment is setup.",2
279661,04-NOV-11,03-NOV-11,Emilio,,en,65.93.160.231,wsmudge@bell.net,13863248,000000121007547,5,5,,5
279662,04-NOV-11,03-NOV-11,Sharadha,,en,76.69.26.208,bernice.connell@sympatico.ca,13851690,000000120994009,2,1,I could have been directed to someone who understands how the Free Webspace works.  My call was misdirected to another customer service area who directed me back to the original phone number that I called... I gave up on finding a resolution --- will try again another day when hopefully I will reach someone who understands the Bell environment.,2
279663,04-NOV-11,03-NOV-11,Shirin,,en,174.93.126.32,daryoush1@bell.net,13853154,000000121003690,5,5,,5
279664,04-NOV-11,03-NOV-11,Roberto,,en,70.31.43.116,lpotts@bell.net,13857928,000000121014384,5,5,nothing,5
279665,04-NOV-11,03-OCT-11,Mark,,en,74.12.41.184,puppyface@sympatico.ca,13494974,000000120310754,1,2,"Outline terms of downgrading service in advance; all you want to do is upgrade service, and don't mention the consequences when you then wish to downgrade later!",2
279666,04-NOV-11,02-NOV-11,Srinivasan,,en,69.17.145.42,fergusg@bell.net,13840730,000000120968935,4,4,,5
279667,01-NOV-11,31-OCT-11,Emna,,fr,70.30.205.140,colette.de@sympatico.ca,13821630,000000120918998,5,5,"juste nous envoyer un mail pour nous avertir des 
entretiens .Cela nous evitera d essayer a plusieurs reprises pour accader a notre compte .",5
279668,01-NOV-11,31-OCT-11,Etienne,,fr,70.52.23.88,dargas@sympatico.ca,13821866,000000120924791,5,5,"Grand professionnalisme, efficacité et courtoisie.",5
279669,01-NOV-11,31-OCT-11,Ghislain,,fr,69.157.88.244,simone.arseneault@sympatico.ca,13828354,000000120925526,4,4,,4
279670,01-NOV-11,31-OCT-11,Sam,,en,184.147.180.46,ajwms@sympatico.ca,13820110,000000120921928,4,4,"Train your representatives better.
I HAD TO MAKE TWO REPEAT TWO CALLS TO GET ISSUE RESOLVED. WHEN I REQUESTED FROM THE FIRST LADY TO SPEAK WITH HER SUPERVISOR, SHE SAID OKAY BUT INSTEAD DISCONNECTED ME.

AS A MATTER OF FACT THIS LADY WAS SO TAKEN UP WITH HERSELF SHE APPEARED TO BE NOT INTERESTED IN WHAT I WAS SAYING AND HER ATTITUDE WHILE PLEASANT WAS SHE WAS RIGHT AND I WAS WRONG.

HAD TO CALL A SECOND TIME AND SP0KE WITH SAM AND  HAD PROBLEM RESOLVED. AT LEAST HE CHECKED  AND FOUND THAT THAT I WAS RIGHT.

",4
279671,01-NOV-11,31-OCT-11,Christine,,en,74.12.249.119,buttercup.estate@sympatico.ca,13821116,000000120926492,4,,"I have made at least 7 calls to Bell in the past week and the woman who thanks me for my patience every 30 seconds is the most annoying thing I have ever listened to and did not help my patience it tested it to the limit.  Your representatives were, all but one,  most patient, helpful and polite.  It is waiting on the line for a half hour or more to get to these folk that is so annoying.  I called at least 7 times and some of those times I just hung up after 15 min and sometimes I waited over a half hour.  To date my internet service is still not fixed.  I called again yest and they said I am on the list and will be called for an apt.  Rogers looks very tempting.  Esp. when a neighbor is touting their service.",
279672,01-NOV-11,31-OCT-11,Gregorio,,en,65.92.160.237,k.vice002@sympatico.ca,13824552,000000120918433,4,4,,4
279673,01-NOV-11,31-OCT-11,Casey,,en,67.71.23.70,junkei.pei@bell.net,13824504,000000120918179,1,1,,1
279674,01-NOV-11,31-OCT-11,Juan,,en,174.93.33.52,ajsenior@bell.net,13820104,000000120926448,5,5,none,4
279675,01-NOV-11,28-OCT-11,Gayathri,,en,184.147.62.80,tremont@sympatico.ca,13802886,000000120864575,3,1,"This year, 2011, it has taken Bell about 6 months to resolve the reapted problem of receiving 2 to 7Mg internet speed though we paid for Fibe12 speed & service. And still, I suspect it is not resolved.  I ordered a new 2Wire modem since Nov 22.  Still have not received it.  Has to call back on Nov 28 & Nov 31.  Over the past 10+ years, Bell service has deteriated drastically.",1
279676,01-NOV-11,31-OCT-11,Ahlem,,fr,70.24.236.237,jean.labbe@sympatico.ca,13823990,000000120923333,1,1,La communication a été coupé et personne ne m'a rappelé et cela par deux fois,3
279677,01-NOV-11,31-OCT-11,Carl,,en,70.26.48.125,allen_holtz@sympatico.ca,13820212,000000120917493,5,5,having spoken to call in the first place,4
279678,01-NOV-11,31-OCT-11,Alonia,,en,67.71.85.242,nick.borysenko@sympatico.ca,13826656,000000120928741,5,5,nothing,5
279679,01-NOV-11,31-OCT-11,Rym,,fr,76.68.168.204,s.nadeau2004@sympatico.ca,13827930,000000120927401,4,4,,4
279680,01-NOV-11,30-OCT-11,Nora,,en,70.27.74.158,kenielsen@bell.net,13816252,000000120903744,5,5,,5
279681,01-NOV-11,31-OCT-11,Bernard,,en,174.91.2.228,tremblay.reg@sympatico.ca,13829084,000000120930996,1,1,take responsibility for your software: Internet check-up error messages.,1
279682,01-NOV-11,31-OCT-11,Zouhair,,fr,216.228.216.130,sijtinc@sympatico.ca,13828342,000000120922255,1,1,"L'Écoute, l'Écoute, l'Écoute. Ça n'existe pas chez vous!!!",1
279683,01-NOV-11,31-OCT-11,Ahmed,,fr,71.114.60.163,germain.helene@sympatico.ca,13823134,000000120916480,4,,,
279684,01-NOV-11,26-OCT-11,Katelyn,,en,208.65.23.71,rwguy@sympatico.ca,13774328,000000120828008,5,5,,5
279685,01-NOV-11,31-OCT-11,Nora,,en,70.29.1.196,k__brooks90@sympatico.ca,13824554,000000120920183,4,4,"Nora was very polite and helpful, however I had earlier spoken with a different representative whose tone of voice indicated that he seemed annoyed that I had called.  He said that he would call back in ten minutes as I had to move my computer to a different area of the house.  After waiting for over an hour, he had not called back, so I placed another call and reached Nora.  She was very patient and helpful.  I wish I had reached her in the first call.  She called back after setting me up to confirm that once I moved the computer back to its permanent location I was still connected. Many thanks to Nora.",3
279686,01-NOV-11,31-OCT-11,Med Amine,,fr,174.93.230.117,acui-t-service@sympatico.ca,13820024,000000120927238,3,,"J'aurais aimé savoir que si je dépassais mes 75 gigs, j'aurais la possibilité de prendre un forfait qui me coûterait moins cher.  Je n'étais pas au courant! Je suis une fidèle cliente depuis longtemps et il me semble que le service aux clients est moins bon ! ",3
279687,01-NOV-11,31-OCT-11,Divya,,en,174.95.140.140,nmaccallum@sympatico.ca,13826698,000000120916209,5,5,,5
280131,02-NOV-11,01-NOV-11,Lance,,en,70.27.25.171,rcbr@sympatico.ca,13835046,000000120947057,3,3,"The problem (reported on Oct. 31/11) was that I noticed that my download speed was about 20-25% of what is supposed to be the maximum available for the service I'm paying for. Your tech support and network people agreed my speed was too slow and, apparently, reset something in my profile to restore the speed (which increased significantly while my download was in progress). That was fine. However, my understanding from your network person is that, for reasons that aren't at all clear, from time to time Bell unilaterally reduces customers' max speed available (possibly due to network conditions at a specific time, although this explanation was pretty ""fuzzy""), but THEN LEAVES THE MAX SPEED SET AT THE SIGNIFICANTLY REDUCED LEVEL UNTIL THE CUSTOMER NOTICES THE PROBLEM AND CALLS TO REPORT/COMPLAIN!!! In other words, although Bell advertises speeds of ""up to 2Mbps"" (for my Essential Plus service), Bell arbitrarily reduces the actual maximum speed available to individual customers, for whatever reason, and then takes no action to restore the max speed available until and unless the customer notices the problem and complains! I experienced a similar problem in April 2011. Your network person agreed that there was no hardware problem or similar issue causing any problem. He was unable to say why or when my maximum speed had been reduced. I had noticed what appeared to be some slow downloads over recent weeks, but it was the download on Oct. 31 which provided very clear data re the reduced speed.

While I was satisfied that your tech support staff were able to restore the speed quickly (after being contacted by me), and that the following day your accounts/billing staff were cooperative in agreeing to provide a credit on my account for the reduced service, I am quite UNsatisfied with Bell's apparent approach to the actual internet service being provided. To repeat, although I am paying for ""up to 2 Mbps"", this can arbitrarily get changed, by Bell, to ""up to 0.5 Mbps"", without notification to me, and with no effort made by Bell to restore the speed until I notice it and take the time to call and complain. Please note, I understand that at any given moment, actual speed may vary and may, on occasion, fall a bit below the maximum for a temporary period of time. However, it is clearly unreasonable for Bell to IMPOSE AN ONGOING MAXIMUM SPEED FOR AN INDIVIDUAL CUSTOMER WHICH FALLS WELL BELOW WHAT THAT CUSTOMER IS PAYING FOR, AND NOT TAKE ANY ACTION TO NOTIFY THE CUSTOMER OR RESTORE THE SPEED UNTIL THE CUSTOMER COMPLAINS! I am seriously considering switching my internet service to one of your competitors, given that Bell apparently makes no effort to consistently deliver the level of service which is advertised, and which the customer is paying for.",1
280132,02-NOV-11,28-OCT-11,Kota,,en,74.12.144.237,krista.english@sympatico.ca,13797458,000000120874094,2,1,Understand the webserver that bell uses,2
280133,02-NOV-11,01-NOV-11,Bea,,en,70.30.77.17,sjjdjatkinson@sympatico.ca,13835604,000000120948695,5,5,,3
280134,03-NOV-11,02-NOV-11,Marvin,,en,174.95.213.13,djcullum@sympatico.ca,13839996,000000120988737,5,5,Nothing.  He took the time to resolve problem.  He did not rush ,5
280135,03-NOV-11,02-NOV-11,Carlos,,en,67.70.162.97,kelly.pound@sympatico.ca,13843472,000000120984227,3,2,"Carlos, answered my questions as best as he could, there was nothing he could do to rectify the problem as service personel were working on the problem, and I would think that Bell would compensate for the loss of the internet for 4-5 hours as my business transactions were delayed , therefore loss of income for me was encountered from this problem,",3
280136,03-NOV-11,02-NOV-11,Jazel,,en,174.93.37.229,ash_john@sympatico.ca,13837670,000000120971172,4,4,,5
280137,03-NOV-11,01-NOV-11,Budala,,en,74.15.103.94,joseph.potvin@sympatico.ca,13832966,000000120941016,4,4,Every thing was fine,4
280138,03-NOV-11,02-NOV-11,Jihene,,fr,184.148.237.63,ouimetm27@bell.net,13846236,000000120969027,5,4,rien tout etait parfait merci,5
280139,03-NOV-11,02-NOV-11,Mohammed,,en,74.14.109.189,hphayes@sympatico.ca,13841948,000000120972442,5,5,"Nothing could have done better! The two men I spoke with were intelligent, knew what they were doing and, most of all, spoke English. A most satisfactory experience.",5
280140,03-NOV-11,02-NOV-11,Juan Paolo,,en,174.89.161.231,MICHAELVIRGILIO@sympatico.ca,13836724,000000120982507,1,2,"been less aggressive,less rude, more helpful tone and substance to the exchange",2
280141,03-NOV-11,02-NOV-11,Stacey,,en,70.50.182.227,jxue@sympatico.ca,13843290,000000120971299,5,5,,5
280142,03-NOV-11,02-NOV-11,Sondes,,fr,174.93.251.132,danielle51@sympatico.ca,13839544,000000120967786,4,3,"J'ai d'abord essayé par internet. Le processus est pénible. Je préfère l'aide téléphonique.l 'accès en ligne est vraiment long, pénible et demande beaucoup beaucoup de ténacité. merci ",3
280143,03-NOV-11,02-NOV-11,Farhana,,en,74.14.39.30,fpatafi@sympatico.ca,13840836,000000120989011,4,4,,5
280144,03-NOV-11,02-NOV-11,Kevin,,en,208.76.75.5,michaelferguson@sympatico.ca,13845388,000000120988176,1,1,after being on the phone for 1 hour I was still without internet service.,1
280145,03-NOV-11,02-NOV-11,Isaac,,en,174.92.89.208,cfield_rdiguer@sympatico.ca,13838878,000000120987098,4,4,nothing. My questions & concerns were dealt with in a timely manner.Since I am a senior I always feel that I have to explain myself but the tech was very patient with me. Good job!,5
280146,03-NOV-11,02-NOV-11,Ron,,en,74.15.20.232,phalagian@bell.net,13846562,000000120981444,5,5,,5
280147,03-NOV-11,02-NOV-11,Gautham,,en,69.156.89.94,pjdevisser@sympatico.ca,13846682,000000120966374,5,5,Gautham was difficult to understand.,
280148,03-NOV-11,01-NOV-11,Dilip,,en,67.70.80.24,gmoxley@bell.net,13832130,000000120946106,3,,Experience with your reps was fine as far as it went - they are sending us a new modem as problem not yet resolved completely so we really won't know until it is received.,3
280149,03-NOV-11,02-NOV-11,Mohammed,,en,70.29.0.66,tindou@sympatico.ca,13849228,000000120981385,4,3,"Inquiry was only somewhat resolved because a technician is still required to come out and repair the problem, so will have to wait til that is done to properly answer the question.",4
280150,03-NOV-11,28-OCT-11,Christopher,,en,64.231.129.214,john.n.mcd@sympatico.ca,13796662,000000120869559,5,5,Nothing,4
280151,03-NOV-11,02-NOV-11,Eric,,en,70.31.40.63,jtwalker@bell.net,13843208,000000120984290,4,4,,4
280152,03-NOV-11,02-NOV-11,Andrew,,en,64.228.94.250,the_geek_shoppe@sympatico.ca,13849132,000000120979581,5,4,More options to lower by monthly bill.,4
280153,03-NOV-11,02-NOV-11,Walim,,fr,184.144.148.169,alavoie44@sympatico.ca,13837214,000000120972182,5,5,,4
280154,01-NOV-11,31-OCT-11,Katrina,,en,70.24.0.246,k_young24@sympatico.ca,13824560,000000120922987,5,4,,4
280155,02-NOV-11,01-NOV-11,Mary,,en,174.95.144.163,jetten6@bell.net,13832762,000000120953697,1,1,Train your staff that the call they just answered is the most important thing even if their lunch break is delayed by 5 minutes.,2
278727,04-NOV-11,03-NOV-11,Perumalla,,en,184.146.134.221,tskelton@bell.net,13862738,000000121013505,1,1,"I call for help in with my email. Mohamed 6022555 (not sure this is the same person as above. Because today is the 4-Nov) We talked over an hour an at the end my Window outlook email is not working (received but unable to send). He got my password to send an email to someone to help me with ""email"". I don't like to give my password to anyone, including to my husband. He has looked in my computer all the files including my picture folders. Why? I feel naked and violate when I allow him to remotely check into my system. And after 71 minutes, my email still not working!? I'm NOT very HAPPY!!",1
278728,04-NOV-11,01-NOV-11,Johanna,,en,184.146.137.33,claudetteranger@sympatico.ca,13831012,000000120952290,3,3,If she would have been nicer - it was quite obvious that she was irretated because I made her repeat often as she spoke to fast for me (I'm 70 yrs young)!,3
278729,04-NOV-11,24-OCT-11,Walid,,fr,67.70.25.91,guillemettedenis23@sympatico.ca,13739590,000000120770042,3,2,"cela a pris 4 appels et 5 heures pour finalement qu'on envoie un nouveau modem qui marche très bien. après le 1er appel, il était évident que le problème ne venait pas de notre ordinateur. Alors pourquoi nous avons dû nous mettre en colère pour résoudre le problème. Les préposés on été très courtois, mais semblaient ne pas vouloir nous faire parvenir le nouveau modem pourquoi? ",2
278730,04-NOV-11,03-NOV-11,Mark,,en,65.93.148.60,phadden@sympatico.ca,13859940,000000121005109,5,5,,5
278731,04-NOV-11,31-OCT-11,Venkatesh,,en,174.91.106.91,maxelson@bell.net,13825966,000000120919597,4,4,,4
278732,04-NOV-11,03-NOV-11,Alex,,en,70.29.236.79,georgedelorme@sympatico.ca,13854808,000000121000637,5,5,"Spoke to Javier (Alex) and he was most professional and solved my problem with efficiency, never made me feel stupid and he had a nice sense of humor while being professional.",5
278733,04-NOV-11,03-NOV-11,Shirin,,en,76.70.44.146,Quarterback@sympatico.ca,13850434,000000120996491,5,5,Not too much but I am not a computer geek,5
278734,04-NOV-11,01-NOV-11,Hsine,,fr,76.65.121.199,mariahortensia.peralta@sympatico.ca,13833894,000000120952715,1,1,FAIRE VOTRE TRAVAIL. J ATTENDS ENCORE L APPELLE DU SUPERVISEUR.,1
278735,04-NOV-11,03-NOV-11,Quintin,,en,184.147.56.148,prowde@bell.net,13860228,000000121014219,4,5,,5
278736,04-NOV-11,03-NOV-11,Bismiya,,en,64.231.201.115,g.yarde@sympatico.ca,13854600,000000121016644,5,4,,4
278737,04-NOV-11,02-NOV-11,Mary-Jane,,fr,65.94.179.104,claudette.forget@sympatico.ca,13839156,000000120980624,5,5,RIEN,4
278738,01-NOV-11,31-OCT-11,Innocent,,en,74.12.118.189,g_hb@sympatico.ca,13822940,000000120917404,4,4,"
  was on hold for a long time and line had a lot of noise which made it very had to understand him at times",5
278739,03-NOV-11,02-NOV-11,Roshan,,en,174.91.127.195,peterogof@sympatico.ca,13846528,000000120979251,5,5,,5
278740,03-NOV-11,02-NOV-11,Mustapha,,fr,74.15.115.170,methot.charlebois@sympatico.ca,13845300,000000120988043,5,5,,5
278741,03-NOV-11,02-NOV-11,Awatef,,fr,67.68.208.141,memeannette@bell.net,13845258,000000120972201,5,5,,5
278742,03-NOV-11,02-NOV-11,Selene,,en,65.95.191.206,walshpa@sympatico.ca,13849712,000000120979523,5,5,"Can't think of anything.
I appreciate the opportunity to give feedback.",5
278743,03-NOV-11,02-NOV-11,Cath,,en,70.24.90.70,jo.morris@sympatico.ca,13842876,000000120980454,5,4,,5
278744,03-NOV-11,02-NOV-11,Heni,,fr,70.30.172.138,gilles.kronstrom@sympatico.ca,13841312,000000120975567,5,4,"Un temps de réponse plus rapide, j'ai dû attendre 35 minutes avant d'être répondu par un préposé au service à la clientèle soit M. Heny",4
278745,03-NOV-11,02-NOV-11,Josue,,en,69.156.99.147,rslatter@sympatico.ca,13847614,000000120979493,2,4,the tech should have checked to see if there was an area outage before putting me through all these test only to find out it was an area outage with the internet,4
278746,03-NOV-11,02-NOV-11,Kurt,,en,70.29.37.252,tinkertinker43@sympatico.ca,13849232,000000120968722,5,5,nothing,4
278747,03-NOV-11,02-NOV-11,Malek,,fr,206.123.2.135,thalie.andre@sympatico.ca,13849118,000000120989546,1,1,"Écouter le client.
Ça fait plusieurs fois que j'appelle et c'est toujours la même chose. Le technicien me fait faire plein de chose inutile pour me faire dire qu'il doit transférer l'appel à un technicien de la central à Montréal. Je m'explique, il y a eu une panne générale hier, mon Internet fonctionnait depuis des mois sans problèmes et hier après 5 minutes d'activité normale, je n'avais plus rien et j'Avais une lumière rouge sur le modem au niveau Internet. Je vous ai appellé et le technicien m'a fait reconfigurer le modem, changer mon mot de passe, refaire d'autres tests pour me faire dire qu'il vérifie à la centrale. Le technicien de la central m'a dit je vous rappelle dans 5 minutes. 5 minutes plus tard, il m'informe qu'il y a une panne généralisé des services Bell dans ma région et qu'il envoie un technicien pour corriger le tout. Il m'a mentionné que je pouvais attendre jusqu'à 12 heures avant que le service revienne. 2 heures plus tard tout était Ok, alors pourquoi le premier technicien ne m'a pas écouté et fait les vérifications directement. Même ce matin j'ai eu une interruption de services pour 1 heure, est-ce normal ? Je pense à changer de service pour Vidéotron, pour le même prix je vais avoir la télé en plus.",1
278748,03-NOV-11,02-NOV-11,Aurea,,en,76.67.27.90,hmallen@sympatico.ca,13841892,000000120969481,4,4,,5
278749,03-NOV-11,02-NOV-11,Sajid,,en,71.101.236.202,caramac1@sympatico.ca,13838634,000000120977018,3,3,"Determined how to unblock or make attachment readable or copiable.
difficult to understand. He was very courteous in spite of it all.",4
278750,03-NOV-11,02-NOV-11,Geetha,,en,70.29.37.46,adam.zarek@bell.net,13836994,000000120988621,2,1,Agent said I would get a call back from a technical line agent within 15-20 minutes. No call after 1 hour so had to call back myself. ,2
278751,03-NOV-11,02-NOV-11,Khan,,en,70.29.37.46,adam.zarek@bell.net,13836996,000000120990308,4,4,,4
278752,03-NOV-11,02-NOV-11,Mohamed,,fr,174.93.238.231,bob.norton@sympatico.ca,13838210,000000120975932,5,5,"Vraiment rien.
Vos employés Tunisiens sont très polis et efficaces. Ils sont d'une qualité rare avec beaucoup d'entre-gens et leur Français comme langue est impeccable. Ils nous donne une très bonne leçon. ",5
278753,03-NOV-11,02-NOV-11,Nadim,,fr,70.30.220.156,brunoreau@sympatico.ca,13838440,000000120969644,1,1,avoir un technicien,1
278754,03-NOV-11,02-NOV-11,Wafa,,fr,174.91.241.116,m-a.lavoie@sympatico.ca,13844454,000000120976790,1,1,"Quand on vous transfert à un autre département et que la communication est coupée, on prends le temps de rappeler le client.",1
278755,03-NOV-11,02-NOV-11,Abderrahmane,,fr,184.151.127.230,groupe.lavetout@sympatico.ca,13841538,000000120968611,5,5,,5
278756,03-NOV-11,02-NOV-11,Suresh kumar,,en,76.69.37.217,bnelson1@sympatico.ca,13838202,000000120978232,5,5,,5
278757,03-NOV-11,02-NOV-11,Rym,,en,64.229.86.171,judith.beauchamp068@sympatico.ca,13843218,000000120966596,5,5,,5
278758,03-NOV-11,02-NOV-11,Bryan,,en,184.145.48.197,dawn.henville@sympatico.ca,13839646,000000120978465,3,4,,4
279193,04-NOV-11,02-NOV-11,Ruth,,en,70.51.158.65,pferreira5@sympatico.ca,13846550,000000120990969,4,4,"On first communication, do not give customer attitude. I felt that was the case when I spoke to a male CSa. I was unhappy, not question two long distance calls that made no major increase on my bill.",5
279194,04-NOV-11,02-NOV-11,Amine,,fr,206.167.132.143,ozzy737@sympatico.ca,13846244,000000120973545,2,3,l'adresse de facturation n'est pas la même que l'adresse du branchement internet me semble qu'on devrait se poser des question. j'habite a un endroit qui n'est même pas desservi par Bell et on m'envoie un compte Bell. En plus j'avais coupé mon service internet en décembre 2010 ou début janvier 2011 a mon ancienne adresse et je me retrouve avec des frais d'internet a ma nouvelle adresse sans avoir d'internet Bell. Je pense que c'est plus facile pour vous de facturer le monde que de les rejoindre pour savoir si ils veulent avoir ou ravoir l'un de vos service ... c'est plus payant.,1
279195,04-NOV-11,03-NOV-11,Robert,,en,72.38.227.162,shawnhaskell@bell.net,13861678,000000121015546,5,5,,4
279196,04-NOV-11,03-NOV-11,Manel,,fr,76.70.62.223,michele.gonzalez@bell.net,13858830,000000120995958,4,4,,4
279197,04-NOV-11,03-NOV-11,Raul,,en,65.92.112.61,peter.lazazzera@sympatico.ca,13859890,000000121016813,2,4,Better trained with a better skill in how to speak to people on the phone. If you listen as an operator you will be better able to find the solution to the customers problem.   ,2
279198,04-NOV-11,03-NOV-11,Alejandro,,fr,184.144.233.6,vinet@sympatico.ca,13862936,000000121015144,5,2,My problem was unsolved but today  I seem to be receiving my e.mails ok.  the Bell support person was very good.,5
279199,04-NOV-11,03-NOV-11,Zaccheus,,en,70.26.158.231,johnfr@sympatico.ca,13856660,000000120993784,4,5,,5
279200,04-NOV-11,03-NOV-11,Med Hedi,,fr,65.93.156.190,loretgil@bell.net,13857832,000000121015374,5,5,,4
279201,04-NOV-11,03-NOV-11,Anis,,fr,70.29.192.88,lorted@bell.net,13857858,000000121006545,5,5,,5
279202,04-NOV-11,03-NOV-11,Mahender,,en,65.95.82.131,john.lunn@sympatico.ca,13856640,000000121004696,5,5,,5
279203,04-NOV-11,02-NOV-11,Mahender,,en,174.88.171.119,mandlshephaven@bell.net,13844650,000000120986089,4,4,,5
279204,04-NOV-11,29-OCT-11,Madhu,,en,174.88.171.119,mandlshephaven@bell.net,13809136,000000120899706,5,4,,5
279205,04-NOV-11,03-NOV-11,Omar,,en,70.48.42.92,valjp@sympatico.ca,13862834,000000120995781,5,4,,5
279206,04-NOV-11,03-NOV-11,Michelle,,en,70.26.65.22,bulledd@bell.net,13852094,000000121009312,5,5,,4
279207,04-NOV-11,02-NOV-11,Sarra,,fr,174.93.146.234,denis.saucier@sympatico.ca,13839790,000000120980476,4,4,"Ce sondage concerne l'appel que j'ai fait il y a deux jours.  Un technicien de deuxième niveau était supposé me téléphoner après environ 48 heures., parce que la procédure du message texte sur mon cellulaire me fonctionnait pas. Comme je n'ai pas reçu son appel, j'ai téléphoné il y a environ 15 minutes et après avoir expliqué ceci, la technicienne a effectue quelques vérifications et par la suite a réglé la problématique en inscrivant un mot de passe temporaire. J'ai immédiatement rechangé ce mot de passe et tout est maintenant normalisé.
Merci et bon WK.",5
279208,04-NOV-11,28-OCT-11,Nas,,en,64.231.48.59,mberger000@sympatico.ca,13798872,000000120865694,4,3,Understand the concern more and then try to solve it. ,3
279209,04-NOV-11,03-NOV-11,Rain,,en,70.51.64.188,colettepotvin@bell.net,13852786,000000121014064,1,1,There should not be a usage fee for internet usage!!!!! Not cool. Hidden charge when subscribing to Bell as internet supplier!!!,1
279210,04-NOV-11,03-NOV-11,Kristen,,en,50.101.138.220,lindacheevers@sympatico.ca,13857680,000000121004199,5,5,Kristen was excellent.  YOU SHOULD IMFORM YOUR CUSTOMERS WHEN SERVICE COSTS ARE CHANGING.  WE HAD ONLY BEEN PAYING SINCE JULY AND A INCREASE WAS ALREADY SHOWN.  KRISTEN HELPED US.,5
279211,04-NOV-11,03-NOV-11,Melvin,,en,65.95.95.160,ric.su.sims@sympatico.ca,13860678,000000120998262,1,1,"Not dropping the customer off the line AGAIN after a long wait ... then when we tried the process on line, we were dumped off a third time.  After missing an important online meeting & being down overnight - and after spending time & money chasing down Bell, the required visit to do some kind of a hook-up to a local box was done - entirely unsatisfactory ... and this survey will do nothing to change it.",1
279212,04-NOV-11,03-NOV-11,Catherine,,en,184.145.14.238,rr121@sympatico.ca,13861080,000000121008192,5,5,"In this instance, nothing.",5
279213,04-NOV-11,03-NOV-11,Satish,,en,76.65.184.207,adalexander@sympatico.ca,13850640,000000121006280,5,5,Nothing,4
279214,04-NOV-11,02-NOV-11,Elsy,,en,64.231.0.88,emmam80@bell.net,13840490,000000120973959,5,5,nothing,5
279215,04-NOV-11,02-NOV-11,Guy,,fr,184.146.233.170,roperr2995@bell.net,13847506,000000120974279,5,5,,5
279216,01-NOV-11,31-OCT-11,Erick,,en,70.27.79.216,charlene.nagel@sympatico.ca,13821420,000000120928600,3,3,"It might have been helpful to run my device thru a guided test to help ascertain whether the problem was settings alone, or also the age of my device, in this case an iphone 3G
 ",3
279217,01-NOV-11,31-OCT-11,Mohamed Amine,,fr,67.70.25.102,ericm71@bell.net,13822604,000000120916532,4,4,,4
279218,01-NOV-11,31-OCT-11,Aymen,,fr,70.30.214.180,liseparis@sympatico.ca,13825218,000000120926201,5,4,rien,3
279219,02-NOV-11,01-NOV-11,Juan Paolo,,en,70.27.60.205,roland.dobler@sympatico.ca,13835254,000000120944968,5,5,,5
279220,02-NOV-11,01-NOV-11,Lucas,,en,67.68.58.94,bobbatah@sympatico.ca,13830584,000000120946537,5,5,everything was excellent,5
279221,02-NOV-11,01-NOV-11,Budala,,en,70.24.89.205,rcoldwell@sympatico.ca,13835050,000000120943238,5,4,,5
279222,02-NOV-11,01-NOV-11,Maryssa,,en,207.112.103.2,benoit.entac@sympatico.ca,13830488,000000120948368,5,5,"I was unable to get the information I was looking for on your web site, but Maryssa was able to help me find the best solution.",5
279223,02-NOV-11,01-NOV-11,Alexander,,en,65.95.250.85,allinson@sympatico.ca,13830170,000000120946103,5,5,"We were advised a technician would come to the house between 5 and 9 which we had blocked off our calendar.  In face, the upgrade was done online and we were advised over the phone.  Not a big deal.",5
279224,02-NOV-11,01-NOV-11,Padala,,en,70.24.204.238,sgbshaw@bell.net,13835494,000000120946645,4,3,"Problem you cannot control my mouse unless
you go to another server",4
279225,02-NOV-11,28-OCT-11,Cindy,,en,65.95.124.176,harald.fleckenstein@sympatico.ca,13795390,000000120868686,4,3,Fix my problem earlier and for me to not have to call 3 times to get this issue resolved. ,2
279226,03-NOV-11,02-NOV-11,Farhana,,en,184.151.63.138,janevaw@sympatico.ca,13842371,000000120991166,4,3,"Made the hold time shorter so I would t have run out of time, so I could have resolved all my issues. ",4
279227,03-NOV-11,02-NOV-11,Philip,,en,70.55.135.116,alfonso.scandale@sympatico.ca,13837286,000000120988780,5,5,no,4
279228,03-NOV-11,02-NOV-11,Moses,,en,174.92.33.74,alvinward@sympatico.ca,13837352,000000120988072,5,5,"THE PERSON (MOSES)WAS CURTEOUS AND
HELPFUL TO MY COMPLETE SATISFACTION",5
279229,03-NOV-11,02-NOV-11,Ginette,,en,184.144.58.173,grace.baldesarra@sympatico.ca,13841476,000000120984388,5,5,,5
279688,01-NOV-11,31-OCT-11,David,,en,24.36.154.136,lucas2004@sympatico.ca,13825400,000000120917245,4,5,"A understanding of what has been communicated from previous calls. This would have saved me from having to call bell and explain my desire over yet again. It is very time consuming and it also is fustrating because when I convey something with Bell I want it to remained as agreed upon and not change the next time that I see my account.I have spoken to other people and they have said that they like very much the service from Bell, but they agree with me as they to have been frustrated by having to repeat information over and over again to Bell.",5
279689,01-NOV-11,31-OCT-11,Mohamed Amine,,fr,70.55.55.182,angele.barrington@sympatico.ca,13820314,000000120920551,3,4,il aurait été intéressant que le préposé soit un peu plus patient. J'ai senti beaucoup d'impatience lorsque j'essayais de répondre à ses demandes. ,4
279690,01-NOV-11,31-OCT-11,Christine,,en,64.231.166.169,fred.cruickshank@sympatico.ca,13822868,000000120923201,4,4,,4
279691,01-NOV-11,31-OCT-11,Samuel,,fr,76.68.168.194,cmbvclub@bell.net,13821622,000000120931602,4,5,,5
279692,01-NOV-11,31-OCT-11,Hedi,,fr,70.52.107.228,celinelawrence@sympatico.ca,13821360,000000120928011,5,4,,
279693,01-NOV-11,31-OCT-11,Budala,,en,70.27.43.2,elijah80@sympatico.ca,13822504,000000120929946,5,5,Make sure everybody is fluent in English.,4
279694,01-NOV-11,31-OCT-11,Twinx,,en,70.50.67.97,malcolmrowan@sympatico.ca,13825624,000000120920746,3,2,"An issue, which did not come to light until after the call was finished, is the fact that the security features promised in the Bell Fibe Internet 6 service  contract, and which were discussed with the customer care representative, do not apply to a customer with a MAC computer. That is discriminatory on the part of Bell and unfair to an increasingly large group of Bell customers. ",2
279695,01-NOV-11,31-OCT-11,Satish,,en,174.94.25.54,jeffkeenor@bell.net,13824052,000000120930008,5,5,,5
279696,01-NOV-11,31-OCT-11,Sondes,,fr,70.30.247.254,lineMtl@bell.net,13825186,000000120926565,3,2,,3
279697,01-NOV-11,31-OCT-11,Krishidhar,,en,174.91.175.144,rossg3@sympatico.ca,13827798,000000120916128,5,5,I felt that the original installation by a Bell Technician on the day I moved in should have been sufficient.  The person who helped me on the phone was superb.,4
279698,01-NOV-11,31-OCT-11,Amine,,fr,65.92.115.131,claude.allard7@sympatico.ca,13821566,000000120920589,5,5,"Absolument rien, il a très bien répndu à ma question, il était courtois et très poli.",5
279699,01-NOV-11,31-OCT-11,Salvador,,en,184.145.90.226,kmwoods@sympatico.ca,13824810,000000120926097,4,4,support thunderbird email,3
279700,01-NOV-11,31-OCT-11,Stephen,,en,76.69.22.113,duncanaj@sympatico.ca,13822388,000000120917975,5,5,,3
279701,01-NOV-11,31-OCT-11,Elizabeth,,en,74.12.187.121,bill.difrancesco@sympatico.ca,13820838,000000120926007,3,2,I did not get info I needed because the system was down...will be contacted in this regard waiting to see,
279702,01-NOV-11,31-OCT-11,Jose,,en,65.95.188.63,ejmeyer@sympatico.ca,13822480,000000120926006,4,4,"It would be better to talk directly to a person when you call 310-bell.  The phone prompts are very frustrating, and waste time.",4
279703,01-NOV-11,31-OCT-11,Vikram,,en,70.24.114.65,ann.mcgeown@sympatico.ca,13820338,000000120921512,5,5,"there is nothing,   the man I spoke to was both helpfull and was well spoken",5
279704,01-NOV-11,31-OCT-11,Samuel,,en,76.66.91.128,cath.dwyer@sympatico.ca,13821288,000000120930569,4,5,"Nothing, I have no complaints at all.",5
279705,01-NOV-11,31-OCT-11,Abdul,,en,174.93.11.141,vincehill@sympatico.ca,13829290,000000120921135,5,5,,5
279706,01-NOV-11,28-OCT-11,Kumar,,en,70.48.228.9,gary.horton@sympatico.ca,13794838,000000120873288,1,1,we wanted to continue a second email account. Bell was to get back to us within 2 days and we have not heard  back yet.,2
279707,01-NOV-11,27-OCT-11,Lawrence,,en,64.231.80.130,dankulinitch@bell.net,13779640,000000120857460,4,1,Getter faster and more reliable speeds in my area.,3
279708,01-NOV-11,29-OCT-11,Zishan,,en,76.66.160.24,tpatitsas@sympatico.ca,13812332,000000120902379,4,4,,5
279709,01-NOV-11,31-OCT-11,Sana,,en,192.197.71.189,advill@sympatico.ca,13820053,000000120925329,3,2,To answer another question about my account (ie reset password) I was referred to another department.  Had to wait again to be served.  That department said that the server was down and could not help me for 3-4 days.  Customer service should be a one stop operation.,1
279710,01-NOV-11,31-OCT-11,Brahim,,fr,131.137.245.208,pierre_592@sympatico.ca,13827146,000000120929838,5,5,,5
279711,01-NOV-11,31-OCT-11,Imen,,fr,65.94.11.76,ginette.georges37@sympatico.ca,13823186,000000120921048,4,4,rien,5
279712,02-NOV-11,01-NOV-11,Jason,,en,70.30.138.137,dmlh@sympatico.ca,13831414,000000120950250,5,5,I really can't think of anything. Jason was fabulous.,5
279713,02-NOV-11,01-NOV-11,David,,en,206.172.185.163,hbergveld@sympatico.ca,13832290,000000120943565,4,3,"The problem has not been completely resolved and he will call be back on Friday when I can provide more answers, so at this point there is nothing more that could have been accomplished during the phone call.",4
279714,02-NOV-11,01-NOV-11,Mustapha,,fr,132.211.162.140,alexc2004@sympatico.ca,13830134,000000120950696,3,2,Le technicien est jamais venu et je suis resté à la maison toute l'après mdid pour l'attendre...,2
279715,02-NOV-11,31-OCT-11,Pamela,,en,64.228.192.189,rob13@bell.net,13827636,000000120920983,5,5,Nothing service was excellent,5
279716,02-NOV-11,01-NOV-11,Sana,,fr,76.71.204.195,dproulx005@sympatico.ca,13831472,000000120950898,4,4,,4
279717,02-NOV-11,31-OCT-11,Khalil,,fr,174.88.116.176,famille.francoeur@sympatico.ca,13822694,000000120916227,,,"Les appels ont comencés à se faire,
le 29 octobre pour le problème de ma
ligne téléphonique, réglé le même jour,
mais, l'internet a été déconnecté le même jour aussi et ça pris, jusqu'à hier
le 1er novembre pour me réinstaller
l'internet!
MERCI quand même à ceux qui ont réparé
ce trouble inutile et incompréhensible!
Lise Francoeur.
",
279718,02-NOV-11,01-NOV-11,Armando,,en,174.95.10.102,a.lfreeman@sympatico.ca,13829960,000000120949480,5,4,he did a very good job and was patient with an old 82yr old!!thank you tech.866355.have been with Bell for yrs.,5
279719,02-NOV-11,01-NOV-11,Erick,,en,184.151.63.137,czuber@sympatico.ca,13831134,000000120947764,4,,"Canadian assistance always resolves the issue, foreign assistance only tries to sell you some other service and never fixes the problem. Luckily I received Canadian assistance the second time around and they are addressing the 'line' issue. Keep it Canaidan",3
279720,02-NOV-11,01-NOV-11,Melvin,,en,65.92.68.225,garnet.darlene.tylee@sympatico.ca,13831994,000000120942628,5,5,,5
279721,02-NOV-11,01-NOV-11,Jessica,,en,174.88.246.63,vicbren@sympatico.ca,13836210,000000120947927,1,1,stop passing the buck,1
280156,02-NOV-11,01-NOV-11,Kanni,,en,65.92.124.22,themaiers@sympatico.ca,13835970,000000120944578,4,4,,4
280157,02-NOV-11,01-NOV-11,Justin,,en,184.144.30.135,gtoth@sympatico.ca,13832196,000000120942607,4,4,,4
280158,02-NOV-11,01-NOV-11,Danny,,en,76.64.118.225,macleod_1@sympatico.ca,13833798,000000120945513,4,3,"computer quite slow and only using 9% of available space. Have defragged,and cleaned the system and registry.",3
280159,02-NOV-11,01-NOV-11,Dwayne,,en,70.31.105.236,mab32@bell.net,13833786,000000120941790,4,4,"Get your service men to report properly
so that you know when they have replaced a modem in a customer's home.
",3
280160,02-NOV-11,25-OCT-11,Henry,,en,184.147.125.152,marshall-nicol@sympatico.ca,13756270,000000120808248,5,,"I am very pleased with your customer service representative. He was very pleasant and helpful.  
I have called Bell many times over the last year or two regarding this exact same problem. Every single time it's supposed to be corrected. I hope this is corrected now.  
I have not had proper service for over a year.......I have had connection problems in which I didn't call, because I didn't have an hour to spend with a representative.  I have never received an answer to why it keeps happening.  One person said it was because I'm in Whitby, another person told me it was my fault and a couple others said it was an internal problem.   I have been told from each representative that I would receive a follow up call. I have not had a follow up call letting me know what has happened.  My internet has been disrupted/not connected/out of service over 20 times.....why am I paying for that kind of service?  I told the last second last representative I would like a rebate on my bill and he told me to call billing.  I do not have another hour to sit and talk with another service representative.  You know I have had this re-occurring problem for two years or more.  I am extremely upset with my service and connectivity.
I believe I should be receiving an answer, apology and rebate for all the non-connectivity and disruptions I have had to put up with.  Why am I paying good money for a product that is not good?  How can I possibly recommend Bell when I don't even receive a follow up call letting me know what the problem was....I assumed the problem was corrected again as I am able to connect to the internet. 
As I stated previously I would like someone to contact me regarding a rebate on the internet portion of my bill.  I have not had proper internet service for a long time and would like compensation.  Please forward my request to the appropriate department. thank you.",
280161,02-NOV-11,01-NOV-11,Padala,,en,74.14.238.122,edgolem@sympatico.ca,13831586,000000120947649,1,1,Phone my cell phone as requested about the appointment cancellation as requested.  They should not have made an appointment for Monday on the Sunday if they were going to pull the drivers from evening appointments because it was Halowe'en.  Not good!,3
280162,02-NOV-11,01-NOV-11,Nawel,,fr,64.229.212.29,carolinesabbagh@sympatico.ca,13830816,000000120948035,5,4,"Avoir l'attitude et le besoin vraiment d'aider complètement son client et pour cela, l'agent technique Mme Nawel a été excellente et très attentionnée et dévouée.  Tous les techniciens au service à la clientèle devraient suivre son exemple.

Merci de l'avoir dans votre équipe",5
280163,02-NOV-11,01-NOV-11,Asma,,fr,76.65.104.85,cmois@sympatico.ca,13831038,000000120947201,4,3,,4
280164,02-NOV-11,01-NOV-11,Aymen,,fr,65.92.214.187,m1lapierre@sympatico.ca,13833764,000000120948088,3,,Me donner une qualité de ligne qui me permet d'avoir le débit auquel j'ai droit. Depuis la fin de juin je ne suis pas satisfait de la qualité de mon service internet. Je n'ai jamais atteint le débit que j'avais à Les Coteaux. ,2
280165,02-NOV-11,01-NOV-11,Brittany,,en,76.70.109.156,albert.kristen@sympatico.ca,13830120,000000120952285,3,4,"The rep was difficult to hear.  I mentioned this several times.  He would say is that better?  I would reply no, so throughout the conversation I could not hear him hardly, and had to ask him to repeat himself often.",3
280166,02-NOV-11,01-NOV-11,Sabrine,,fr,70.51.10.77,boyersarrazin@sympatico.ca,13830614,000000120945928,5,5,,5
280167,02-NOV-11,01-NOV-11,Amine,,fr,174.88.156.90,famille.mcgregor@sympatico.ca,13831782,000000120945310,4,4,,4
280168,02-NOV-11,01-NOV-11,Juan Carlos,,en,70.29.92.102,svent@sympatico.ca,13835862,000000120947779,4,5," Your Servive was just 100% good!
 Keep up the good work!",5
280169,02-NOV-11,01-NOV-11,Gunson,,en,65.92.12.101,vuillemin@sympatico.ca,13836258,000000120941963,5,5,I ordered Internet to be set up for October 4th. It would have been nice if Bell had actually done its job right the first time and I wasn't without Internet,5
280170,02-NOV-11,01-NOV-11,Juan,,en,65.93.116.217,rwoolfe@sympatico.ca,13835354,000000120954013,5,5,,4
280171,02-NOV-11,31-OCT-11,Guy,,en,76.67.59.2,stevenbaughan@bell.net,13828624,000000120917443,1,1,Figure out and solve my issue,1
280172,02-NOV-11,01-NOV-11,David,,en,174.94.3.179,bejones798@sympatico.ca,13830472,000000120947700,4,4,,4
280173,02-NOV-11,01-NOV-11,Salvador,,en,70.55.28.57,kebor@sympatico.ca,13833166,000000120945590,4,4,The outstanding question is - what is Bell going to do about the service I've paid for but not recieved for the past month???,3
280174,02-NOV-11,01-NOV-11,Abbey,,en,131.107.0.112,chrisdiachok@sympatico.ca,13830954,000000120948868,5,4,Notify customers of service cost increases.,3
280175,02-NOV-11,31-OCT-11,Rolando,,en,69.156.126.214,g.johns@sympatico.ca,13822926,000000120915132,1,1,,1
280176,02-NOV-11,18-OCT-11,Sandra,,en,76.70.28.74,dianevaliquette@bell.net,13667368,000000120647103,5,4,,5
280177,02-NOV-11,01-NOV-11,Mouna,,fr,70.26.188.73,leo.hanfield@sympatico.ca,13833426,000000120946675,2,1,Elle aurait dû me demander combien de 'GO' il me restait sur mon ordinateur avant l'installation du 'Soutien des services de Bell'.,5
280178,02-NOV-11,01-NOV-11,Bry,,en,70.50.30.5,james.beauchamp@sympatico.ca,13832568,000000120946746,5,5,your people are very good at their jobs ,5
280179,02-NOV-11,01-NOV-11,Hadhemi,,fr,70.29.233.91,ack-tech@sympatico.ca,13830008,000000120944970,5,4,,5
280180,02-NOV-11,01-NOV-11,Stephanie,,en,70.51.208.212,steve.geyer@sympatico.ca,13835758,000000120944316,3,4,Where do I start. Suffice to say you would have done better not getting me in this pickle in the first place!,1
280181,02-NOV-11,01-NOV-11,Kevin,,en,76.69.139.131,bea.manchen@bell.net,13830458,000000120948214,5,5,Shorter wait times on the telephone for representative to get authority to resolve problems.,5
280182,02-NOV-11,01-NOV-11,Elizabeth,,en,69.159.177.192,g.demirdjian@sympatico.ca,13831956,000000120947082,4,4,,5
280183,02-NOV-11,31-OCT-11,Pascal,,en,70.55.2.233,ldmannella@sympatico.ca,13825016,000000120924320,5,5,shorter wait time to speak with a representative,5
280184,02-NOV-11,01-NOV-11,Budala,,en,70.53.225.254,rogerlouie@sympatico.ca,13835244,000000120949655,3,3,,4
280185,02-NOV-11,30-OCT-11,Balaji,,en,50.101.33.177,helen.mabberly@sympatico.ca,13815416,000000120909736,3,3,Representative kept asking the same questions and when I tried his suggestions they repeatedly did not work.  Conversation was over an hour in length,3
278759,03-NOV-11,02-NOV-11,Milo,,en,74.12.61.87,georgefrontpage@bell.net,13841212,000000120986601,5,5,,5
278760,03-NOV-11,02-NOV-11,Danny,,en,74.12.61.87,georgefrontpage@bell.net,13841214,000000120980233,5,5,,5
278761,03-NOV-11,02-NOV-11,Mouna,,fr,174.88.177.245,gilles.theriault@bell.net,13841314,000000120967880,5,4,,5
278762,03-NOV-11,02-NOV-11,Sowjanya,,en,64.231.51.102,peter.perrone@sympatico.ca,13846515,000000120985019,4,5,Have a person who speaks English!,4
278763,03-NOV-11,02-NOV-11,Bernard,,en,64.229.247.97,vmedvedyuk@sympatico.ca,13849648,000000120978620,5,4,,5
278764,03-NOV-11,02-NOV-11,Wided,,fr,184.144.189.28,carmelle.picard@sympatico.ca,13838654,000000120975107,4,4,"Mon insatisfaction n'a pas égard à la préposée qui m'a répondu. Je revendique le fait que l'on me réclame un modem qui a été changé et que je devais retourner. Le retour a été effectué sur réception de l'avis puis, le lendemain, un deuxième avis mentionnant mon retard. Je n'aime pas ces communications déclenchées par des machines. Le contact humain pourrait être amélioré. Pourquoi ne pas m'avoir avisée le 13 septembre que je devais retourner ledit modem en me donnant le nécessaire comme vous l'avez fait le 29 octobre ? ",4
278765,03-NOV-11,02-NOV-11,Priya,,en,174.88.207.24,wssenis@sympatico.ca,13849912,000000120980178,4,5,,4
278766,03-NOV-11,02-NOV-11,Abdallah,,fr,65.93.171.78,bbourque@sympatico.ca,13837914,000000120977524,5,5,,3
278767,03-NOV-11,02-NOV-11,Mohamed,,fr,76.69.182.27,jeo.guay@sympatico.ca,13842618,000000120970415,4,4,,5
278768,03-NOV-11,02-NOV-11,Giovanni,,en,68.171.231.80,freynolds2@sympatico.ca,13840931,000000120987946,2,3,Provide the service that has been paid for. ,
278769,03-NOV-11,02-NOV-11,Nelson,,en,65.93.169.70,lgbca@sympatico.ca,13844034,000000120987645,3,2,Listen to your clients,2
278770,03-NOV-11,02-NOV-11,Richard,,en,65.94.122.191,mccartm@sympatico.ca,13845124,000000120983971,5,5,,5
278771,03-NOV-11,27-OCT-11,Amine,,fr,70.55.52.224,guy.desjardins9@sympatico.ca,13781816,000000120857013,5,4,,5
278772,03-NOV-11,02-NOV-11,Moez,,fr,184.145.255.216,jeanhubert@sympatico.ca,13842514,000000120982199,5,5,Mentionner d'avoir un reçu de la poste dans votre procédure de retour d'un modem défectueux.Comme les frais sont acquittés par Bell alors il n'est pas évident d'en demander un,5
278773,03-NOV-11,02-NOV-11,Casey,,en,76.69.129.220,barbken@sympatico.ca,13837882,000000120983938,5,5,"nothing, just the wait on the line for an answer",5
278774,03-NOV-11,02-NOV-11,Selene,,en,50.101.88.225,branng@sympatico.ca,13838326,000000120977979,5,5,My problem was solved completely,5
278775,01-NOV-11,31-OCT-11,Isaac,,en,74.14.17.201,ron.jamieson@sympatico.ca,13827734,000000120932084,5,5,"Every time there has been an administrative change made to the service, something has gone wrong.  Maybe it's a Mac thing.  That said, I was impressed that not only did you have a Mac RDC, but that the tech actually knew his way around OS X.  That's not usually the case anywhere other than Apple.",5
278776,03-NOV-11,02-NOV-11,Satish,,en,76.68.140.112,dddnendon@sympatico.ca,13839710,000000120967127,5,5,nothing,4
278777,03-NOV-11,02-NOV-11,Mahender,,en,70.53.62.207,rae.gropper@sympatico.ca,13846930,000000120978753,4,4,,4
278778,03-NOV-11,29-OCT-11,Sajid,,en,184.146.70.226,david.lape033@sympatico.ca,13805672,000000120900037,5,5,,5
278779,03-NOV-11,27-OCT-11,Sana,,fr,69.159.136.237,gillesgendron6@sympatico.ca,13781510,000000120846114,1,1,le technicien est pas venu ,
278780,03-NOV-11,25-OCT-11,Shashank,,en,64.229.220.38,janeandchuck@sympatico.ca,13753204,000000120797633,4,4,,4
278781,03-NOV-11,01-NOV-11,Srinivasan,,en,174.92.13.154,wayne.canning@sympatico.ca,13836300,000000120951991,5,5,nothing else,5
278782,03-NOV-11,02-NOV-11,Radhika,,en,174.95.57.86,gloriabelle@sympatico.ca,13841416,000000120976421,4,4,my problem was solved in a short time frame therefore I don't see how she could have improved on the area I was having trouble with.,4
278783,03-NOV-11,02-NOV-11,Malek,,fr,174.93.195.14,maganon5@sympatico.ca,13844592,000000120972811,4,4,C'était très bien!,5
278784,03-NOV-11,02-NOV-11,Vijayashanti,,en,67.70.84.81,fuz-zee@bell.net,13840952,000000120966869,4,4,nothing at this time thank-you,4
278785,03-NOV-11,01-NOV-11,Kyle,,en,67.71.94.195,douglas54@sympatico.ca,13831460,000000120952905,5,4,An explanation written on the bill,5
278786,03-NOV-11,02-NOV-11,Iris,,en,184.145.109.48,greg_stanley@sympatico.ca,13841516,000000120983906,5,5,"The service was great, what Ive come to expect from Bell, and that's the reason I continue to use bell.  I recently bought a laptop and wireless router, this wireless router was causing my problems it seems to be defective. I did not know that Bell provides a wireless router as part of my internet package. That's the only fault I have, you could maybe improve your customer awareness of the services offered by Bell.",5
278787,03-NOV-11,31-OCT-11,Grace,,en,74.198.87.62,woodsend_blenheim@bell.net,13829490,000000120916418,1,1,"you did not provide internet service - you got it all wrong. You failed completely, and made me angry and upset for no purpose, so now you can keep your service. I will use Rogers.",1
278788,03-NOV-11,29-OCT-11,Vikram,,en,24.244.217.100,claudette.stokes@sympatico.ca,13805346,000000120894248,1,1,I called in as my interet wasn't working. I was informed that a new power cord would be sent to me. I did ask for a whole new modem which they stated I didn't need. And today is November 3rd. And I have yet to receive this item. After numerous phone calls and hours on the phone. The item was sent to my old address. WHICH I HAVE CHANGED A NUMBER OF TIMES OVER THE PAST 4 1/2 YEARS. I am not impressed with the service provided by bell. Other phone companies/internet providers are looking better to me as a customer.,1
278789,03-NOV-11,02-NOV-11,Hassan,,fr,70.53.248.61,gernette@sympatico.ca,13841242,000000120975666,5,5,,5
278790,03-NOV-11,28-OCT-11,Belhassen,,fr,70.26.210.182,rogerlaurianne@sympatico.ca,13801214,000000120869722,5,5,,5
278791,03-NOV-11,11-OCT-11,Nacef,,fr,174.93.241.217,lafond.gillesbernice@sympatico.ca,13581500,000000120466739,5,5,rien,5
279230,03-NOV-11,24-OCT-11,Jay,,en,99.246.184.132,Marco.Atalante@bell.net,13735526,000000120761852,5,1,"I believe Jay himself was a good agent he actually tried to resolve my order issues.. I can't give him a bad rating... But this call was one of many so I am definitely not giving any good grades to the company side of things... The agent mentioned in this message however did a terrific job, yet despite the agent's efforts the company has failed both myself and the agent yet again. People managing this shit are paid to do what exactly? 

Actually try to resolve my issue instead of looking at some BCRIS issue and telling me the problem will magically resolve itself after midnight because there is an order not gone through yet.

Not only this one agent but I called back over 4 times to try to get an agent that would help me... 

In the end I resolved my issue myself and in no way was the BCRIS responsible. a factory reset of my modem resolved all issues. (i did on my own accord as tech support refused to help me)... after researching I found out that port 1024 cannot be forwarded from my router as Bell seems to use it as some sort of service. On the Sagemcom forwarding port 1024 turns internet light red... 

The bcris thing was my ""UPGRADE"" order and would NEVER cause my authentication to stop working wen it was 5 minutes prior. The agents only used the BCRIS order as an excuse NOT to support my issue in the hopes I'd get another agent tomorrow however because I was calling Tunisia or El Salvador and they didn't know the first thing about forwarding ports, how the PPPoE authentication works, DHCP, IP... 

I asked about a few basic DSL networking terms and they were completely confused. It's not really funny considering this is what people expect when calling tech support. They don't want an ignorant person reading some website for their support because they have to follow a list of instructions to resolve your issue... holy crap no wonder they try to get rid of their calls they don't want to start on top of that list again because they know the customer did that 3 times already and they are about to get the shit for it. 

Complete waste of my time if it wasn't for the 50% off I am getting for a year I'd be gone! It's my first and last time with Bell. In a year you can count on me calling you to cancel. 

I should also mention I had to call back yesterday AGAIN to upgrade AGAIN because your tech agents cancelled my full install the wrong way and caused my upgrade to be cancelled.. 

Seriously get at least SOMETHING working! Whether it's your Agents abilities, systems or at least internal communication the company really gives me the impression that you are all a bunch of headless chickens running around garbling nonsense. 

I would never recommend your services to anyone at most of the people I know with your services are so tired of trying to call you they add my name to their accounts so I can call for them!

I hope those who make command decisions can for once and for all stop looking at the price tag and actually develop a system that works. Or tech support agents who looks for any excuse to tell the caller to call back later... 

To answer your question a little better there is not ONE thing you can do to improve... You could start by TRYING and then improve from that! 

I will only have this issue one more time. If another agent tries to dismiss my call EVER again, my home phone & internet services are gone! 

I am only 23 so to me you've had 23 years to perfect your service.. You have been around longer! Stop bullshitting with your ""improving"" and start making improvements because this is also the only survey I will ever fill up. 

I want Technical support agents that know real technical support. (keyword SUPPORT not UNSUPPORTED) I can understand someone not knowing anything but working for bell internet the person should know a hell of a lot more about networks than your Tunisia & El Salvador agents. I personally find the technical support a joke

Thanks",1
279231,03-NOV-11,02-NOV-11,Rocco,,en,75.84.249.17,rapport@sympatico.ca,13847033,000000120980745,1,1,Be more service oriented. Your sales reps were overly aggressive and Unhelpful.,1
279232,03-NOV-11,02-NOV-11,Adel,,fr,70.31.200.161,yvon.bernier@sympatico.ca,13850090,000000120989651,5,5,,4
279233,03-NOV-11,29-OCT-11,Shashank,,en,69.158.68.233,haskills@sympatico.ca,13807134,000000120891839,5,4,,4
279234,03-NOV-11,25-OCT-11,Jeff,,en,70.48.53.6,helene_harrison@bell.net,13752568,000000120800379,1,2,,2
279235,03-NOV-11,02-NOV-11,Melinda,,en,70.51.204.168,yutwins@sympatico.ca,13850044,000000120967287,5,5,,5
279236,03-NOV-11,02-NOV-11,Chandler,,en,70.51.204.168,yutwins@sympatico.ca,13850046,000000120966942,5,5,,5
279237,03-NOV-11,02-NOV-11,Sharon,,en,74.15.81.50,momdot@sympatico.ca,13845686,000000120979749,4,4,This is a gift so don't call us,3
279238,04-NOV-11,25-OCT-11,Sami,,en,70.53.28.9,lorenzolory@sympatico.ca,13755462,000000120796092,5,5,,4
279239,04-NOV-11,02-NOV-11,Tara,,en,216.198.139.84,ragurr51@sympatico.ca,13846942,000000120975992,5,5,Nothing,5
279240,04-NOV-11,25-OCT-11,Manel,,fr,70.55.167.148,marc.therriault@sympatico.ca,13755972,000000120793943,,1,"J'étais parti à la chasse, et j'ai réparé le tout en 15 minutes à mon retour le 30 octobre, sans aucune intervention extérieure.",2
279241,04-NOV-11,25-OCT-11,Mohamed,,fr,70.55.167.148,marc.therriault@sympatico.ca,13755974,000000120795310,,1,"J'ai réparé moi même le problème a mon retour de la chasse, le 30 octobre, sans votre intervention",2
279242,04-NOV-11,02-NOV-11,Ivette,,en,67.71.67.239,nws@sympatico.ca,13846165,000000120968212,2,1,"IT would be better talking to some one in CANADA insted of who knows where ?alltho she was very pleasant my problem still exist after you installed the new up dates.As I am not very computer savy it was very hard trying to follow her instructions with an axcent.I still can not get into sympatico services on the first try,I get waiting for sympatico to download then error on page two or three times but if Igo to my email first and try a few more times then symoatico comes up.If you can fix this take over my computer and fix it.",1
279243,04-NOV-11,11-OCT-11,Shinoj,,en,174.95.252.49,mernieevans@sympatico.ca,13583156,000000120486332,3,2,"Unblocked my account.  The problem wasn't solved until November 3,2011. I was without my internet service for over a month and have had 5 different technicians trying to fix the problem. ",
279244,04-NOV-11,03-NOV-11,Rey Ivan,,en,174.94.32.252,emery@sympatico.ca,13854026,000000121006316,4,4,"This is the fifth time I have called about not receiving the $10 credit on my Internet bill. Each time the representative is helpful, corrects the problem and says everything is good for the rest of the year. When the bill comes out the credit has not been added. This ongoing problem is costing your people and myself time and energy.",4
279245,04-NOV-11,03-NOV-11,Dawood,,en,70.54.81.36,Mart.ee@bell.net,13850388,000000120992239,4,5,I found it very hard to hear and understand the Bell rep.,5
279246,04-NOV-11,03-NOV-11,Tyrone,,en,76.67.118.76,jlmiller@bell.net,13856494,000000121003611,5,5,,
279722,02-NOV-11,01-NOV-11,Alpha,,en,64.231.86.52,augusto10@sympatico.ca,13830364,000000120950783,,,"There is a lack of communications between departments.one representative tells you one thing but when your bill arrives it is totally different than what was agreed to on the phone. In my case I have not been able to get what we agree to on the phone since march, 2001. I am about ready to cancel my service with Bell. VERY FRUSTRATING !............",1
279723,02-NOV-11,24-OCT-11,Mahdi,,fr,65.93.163.162,gisele.gareau@sympatico.ca,13739420,000000120772442,4,4,,4
279724,02-NOV-11,31-OCT-11,Manel,,fr,174.93.199.180,yoland.guay@sympatico.ca,13829612,000000120927255,4,4,,5
279725,02-NOV-11,31-OCT-11,Roberto,,en,69.156.90.188,khliwa@sympatico.ca,13824736,000000120928809,4,4,,4
279726,02-NOV-11,30-OCT-11,Silvia,,en,74.15.65.179,febgina157@bell.net,13814876,000000120906801,3,2,when she connected me to the higher level of the tech support for the internet I spoken to the bell representative by the name of June that he made me an appointment for the technician to come to my place to fix my internet connection. I told him what happened and he said that there's no problem in your office that my connection is active in your end and I told him that I'm not having problem inside my apartment and it might be the outside port when I changed my tel. no. and he scheduled the techinician to come on Nov. 2/11 at between 5-9pm.,3
279727,02-NOV-11,01-NOV-11,Mathew,,fr,184.144.219.250,guilbault1@sympatico.ca,13832206,000000120947624,5,5,rien de mieux,5
279728,02-NOV-11,01-NOV-11,Reshma,,en,174.91.78.200,Negotiator@sympatico.ca,13829894,000000120953557,4,4,,4
279729,02-NOV-11,01-NOV-11,Mohammed,,en,174.95.59.83,lien-robinson@bell.net,13833478,000000120943102,2,3,"Being more helpful in diagnosing the problem. I don't believe the solution offered - a new power cable - was, in fact, the appropriate response.",3
279730,02-NOV-11,01-NOV-11,Leni,,en,132.246.50.89,debbie.deleavey@sympatico.ca,13831272,000000120943464,5,5,,5
279731,02-NOV-11,21-OCT-11,Reshma,,en,198.53.204.100,daphne.hart@sympatico.ca,13711478,000000120704907,2,1,Listen to what I was saying,2
279732,01-NOV-11,31-OCT-11,Nadia,,fr,67.68.185.190,boivin60@sympatico.ca,13820930,000000120914225,5,5,rien,5
279733,01-NOV-11,31-OCT-11,Jose,,en,65.93.99.182,konstantin.w@sympatico.ca,13824818,000000120915971,4,4,,3
279734,01-NOV-11,31-OCT-11,Eric,,en,69.157.0.123,richgdj2@sympatico.ca,13827562,000000120919533,4,3,we still could not figure out why our internet usage has gone up so much this month when our pattern has not really changed that much,4
279735,01-NOV-11,31-OCT-11,Jaime,,en,74.15.79.217,wfzander@bell.net,13829426,000000120918360,3,3,Re invoice. 1 month ago I called about amount and had it reduced. Do no recall being told of a on time $44 charge for modem. Will wait till next month but if it is not reduced will look else whare ,3
279736,01-NOV-11,31-OCT-11,Mohammed,,en,70.24.104.228,stevecollins@bell.net,13828616,000000120920190,5,5,I found Mohammeds accent hard to understand. Not much you can do about that.,5
279737,01-NOV-11,31-OCT-11,David,,en,70.48.149.204,ldtodgham@bell.net,13825020,000000120915509,5,5,david did anexcellent job. I was totally satisfied,5
279738,01-NOV-11,31-OCT-11,Maria,,en,184.144.68.86,edhardison@sympatico.ca,13822454,000000120918881,5,5,,5
279739,01-NOV-11,31-OCT-11,Fairin,,en,65.94.196.55,warnerw3@sympatico.ca,13829370,000000120919309,1,4,"Answer calls promptly..Have capablity for ONE call to complete putting sevices on vacation, Phone, Internet & TV.. instead of having to wait for each service..",1
279740,01-NOV-11,27-OCT-11,Jose,,en,64.231.197.135,agent@bell.net,13777304,000000120840080,5,5,David X2037,5
279741,01-NOV-11,31-OCT-11,Nacef,,fr,70.51.5.67,alban.damours@sympatico.ca,13820148,000000120924687,5,5,,5
279742,01-NOV-11,28-OCT-11,Tony,,en,76.69.134.190,kesslemont1@bell.net,13797288,000000120885145,4,4,"I was a user on my son in laws computer with the address of kesslemont@bell.net
I don't understand why I had to have a new address (kesslemont1@bell.net).",5
279743,01-NOV-11,31-OCT-11,Mohammed,,en,70.24.153.150,brian.harrison042@sympatico.ca,13821026,000000120927871,5,4,not very much mohamed was very helpfull,5
279744,01-NOV-11,31-OCT-11,Monica,,en,184.94.17.250,after-hours@sympatico.ca,13820062,000000120931503,5,5,,1
279745,01-NOV-11,31-OCT-11,Belhassen,,fr,70.30.184.135,alain.f.moreau@bell.net,13820134,000000120924837,3,3,installé un systeme de facturation plus simple claire et transparent...,3
279746,01-NOV-11,31-OCT-11,Inobel,,en,174.94.34.38,nqureshi@sympatico.ca,13826768,000000120919569,4,4,,4
279747,01-NOV-11,31-OCT-11,Bilel,,fr,50.100.131.232,madeleine.lepine@sympatico.ca,13825582,000000120925131,5,5,tres patient,5
279748,01-NOV-11,31-OCT-11,Sajid,,en,70.26.5.186,mark.dover@sympatico.ca,13825838,000000120928780,5,5,The rep. was patient and very accomodating.,5
279749,01-NOV-11,31-OCT-11,Deepika,,en,70.49.5.188,d.williams4@sympatico.ca,13821766,000000120914110,1,1,What Bell could have done differntly is get my internet back up with my 1st call. This was the 1st of 3 tickets opened to resolve my internet being down. The rep did some checking and told me there was a problem with my line. This was the correct analysis of the problem as the 2 other reps found the same thing. It is how this was handled after the problem was identified that was the issue. The rep told me there was nothing more she could do and asked me to call back after 9:00am when someone would be avaiable to could get my service back up. I contacted the same number as the first call. See reference 120914524 for comments on the next attempt to get my service up.,1
280186,02-NOV-11,26-OCT-11,Ghislain,,fr,76.70.109.149,christianl3@sympatico.ca,13764730,000000120815408,4,5,,5
280187,02-NOV-11,01-NOV-11,Abir,,fr,67.68.253.60,monique.alarie@sympatico.ca,13834310,000000120941677,5,5,la conseillère était excellente mais pourquoi Bell m'a-t-il facturé $75. pour rien ????,4
280188,03-NOV-11,02-NOV-11,Mohamed,,fr,69.156.84.207,suzanne277@sympatico.ca,13848800,000000120974515,3,2,"Me donner le modem que je loue depuis 8 ans soit environ 50$ par année,i.e.400$ au lieu de me le vendre 50$.
Je suis cliente depuis 2003 chez Bell et le modem que j'ai je considère que je l'ai payé plusieurs fois déjà. Pour éviter de payer encore 4,95 par mois (augmentation de 1$ inexplicable pour un vieux modem) je l'ai acheté mais je considère cela comme un vol.",1
280189,03-NOV-11,02-NOV-11,Andrea,,en,38.104.251.66,rathwells@sympatico.ca,13847040,000000120984093,1,1,"Two days later and I still have problems. First no phone but internet, then phone but no internet, then neither, as of 8 am Nov. 3 I have phone, but no internet. I expect the problem resolved and to be compensated for the loss of service and inconvenience",1
280190,03-NOV-11,02-NOV-11,Karina,,en,65.93.68.215,anniej@sympatico.ca,13837570,000000120985760,4,3,it was good - issue so far is with another party,4
280191,03-NOV-11,31-OCT-11,Med Hedi,,fr,50.100.137.4,johanne.tanya@sympatico.ca,13824308,000000120920344,5,4,plus d'information écrite sur vos nouveaux changement des prix (ex. modem) et le contrat pour un an qui n'apparait pas dans mon courriel ,4
280192,03-NOV-11,02-NOV-11,Swathik,,en,76.70.40.142,dcarmody@sympatico.ca,13839684,000000120971266,4,4,,4
280193,03-NOV-11,02-NOV-11,Keith,,fr,67.68.126.78,robert.masson@bell.net,13847379,000000120986079,5,5,,5
280194,03-NOV-11,02-NOV-11,Fathi,,en,70.24.183.210,gmurphy000@sympatico.ca,13841428,000000120972712,5,5,Nothing,5
280195,03-NOV-11,02-NOV-11,Twinx,,en,70.27.190.200,hardy-fleurie@sympatico.ca,13841694,000000120968759,4,4,"when on hold don't keep apologizing for making me wait 
You repeat your message too often and it becomes annoying",4
280196,03-NOV-11,02-NOV-11,John,,en,67.70.119.38,ashok.parekh@sympatico.ca,13837680,000000120986001,5,5,,5
280197,03-NOV-11,02-NOV-11,Steven,,en,64.231.62.82,jlwatters@sympatico.ca,13842820,000000120975955,5,5,"Would like to be able to contact Steven for problems in the future, so that a history can be established.",4
280198,03-NOV-11,02-NOV-11,Sajid,,en,69.158.29.43,svr@sympatico.ca,13848830,000000120971298,1,1,"Have someone who has patience, knowledgeable re Mac Book Pro and has a good command of the English language, speaking clearly and concisely.  I told him that a message came up saying the computer's clock set to a date before Jan. 1/08 and may cause application to behave erradic. The agent I spoke to on the phone said the problem was probably an ethernet cable and is sending me one in the mail.  He also told me to contact Mac because he could not clear up the problem and gave me their phone number.  I called Mac and spoke to a fellow named Nolan, who guided me through and found the problem, which was the clock setting.   However, it cost me $67.00 which was charged to my Visa card.  I am not too happy about your agent frustrating me the way he did with  
not checking into the problem I suggested to him in the first place.  I am not proficient at the computer so it was a very exasperating experience for me dealing with your agent who was not helpful in the least. Please do not charge me for an ethernet cable as was suggested by your agent because I do not need one.   I also feel that I should be reimbursed for the charge I incurred with Mac when your agent should have been able to guide me through to rectify the problem.",2
280199,03-NOV-11,02-NOV-11,Karen,,en,64.229.22.212,wongnumber@sympatico.ca,13849890,000000120978611,4,4,"Person helping me was very polite and very helpful, but i had to strain and use patience to hear her words properly. I frequently asked for her to repeat. It was not easy to understand the english.",
280200,03-NOV-11,02-NOV-11,Sujay,,en,69.158.184.135,motuso@sympatico.ca,13845750,000000120990504,2,1,Solve the problem.  I had to recall this morning to speak to someone else to get the email working again which Pyria (?) did.  Last night I was told it would take 2 days to resolve the issue when the lady this morning solved it in 5 minutes.,4
280201,03-NOV-11,02-NOV-11,Faqria,,en,74.12.87.42,jdeclute@sympatico.ca,13842458,000000120984062,4,3,"Faqria was great and her assistance in our DSL line was amazing.  However, we have recently purchased a turbo hub and was led to believe that we could house two properties with unit accessing both internet and email.  After Faqria transferred call to Mobility dept. I learned that turbo hub can only provide internet service NOT (our original Bell email).  I was told we need to find a new email server ei.yahoo, gmail or hotmail.  We were hoping to utilize hub at cottage and home with new turbo hub and access BELL email.  We are very disappointed to learn this and upset that during our enquiries (before purchasing turb hub) that this problem was NOT addressed.  We have been loyal Bell customers for eons and support bell, but your departments need to be MORE forthcoming and share ALL information.  Looking forward to a response and hoping we can find a satisfactory solution. The idea of purchasing the Turbo hub was believing it would work at both home & cottage.  We really feel it would be expensive to maintain both DSL & turbo hub services in order to retain our Bell email account.  Look forward to your earliest response and thanking you in advance.
Once again, Faqira was amazing and helped set up our new laptop with passwords and outlook.
",4
280202,03-NOV-11,02-NOV-11,Josi,,en,69.156.111.52,derek_gibson@sympatico.ca,13839852,000000120977187,5,5,,4
280203,03-NOV-11,01-NOV-11,David,,en,174.89.25.218,kerr.miss.ont@sympatico.ca,13833194,000000120942251,1,1,Have a knowlegable person that knows about the services you have to offer.  I got a comment form one rep. and the other did not know anything about the new service you offer.,1
280204,03-NOV-11,02-NOV-11,Srinivasan,,en,184.146.110.119,pixelguru@sympatico.ca,13846674,000000120983332,5,5,So far no complaint,5
280205,03-NOV-11,02-NOV-11,Salvador,,en,64.231.40.208,dorset@sympatico.ca,13840114,000000120967948,5,5,"Fast, efficient, and understandable technician, so can't think of any way it could have been improved.",5
280206,03-NOV-11,02-NOV-11,William,,en,174.93.212.58,s.sedcole2@sympatico.ca,13847716,000000120981766,4,4,"William was great.  My experiences earlier in the day were not good, apart from the one woman in the loyalty department. The interactive chat window experience I had the previous day (with Katya?) was TERRIBLE",2
280207,01-NOV-11,28-OCT-11,Roshan,,en,65.92.188.160,lrhone@sympatico.ca,13798118,000000120867944,5,5,,5
280208,01-NOV-11,31-OCT-11,Pavan,,en,74.14.104.210,stan.sellen@sympatico.ca,13828564,000000120920716,4,4,,4
280209,01-NOV-11,31-OCT-11,Alexandre-Hugo,,fr,76.69.184.59,supericer@bell.net,13828688,000000120917511,3,4,J'aurais aimé que mon cellulaire sois echangé ...,4
278792,03-NOV-11,02-NOV-11,Alvaro,,en,24.244.217.100,claudette.stokes@sympatico.ca,13839162,000000120989470,3,2,"In the past week I have been on the phone with bell four/five times this week regarding my internet.

1) Called bell as my interet wasn't working. Was informed that it was likely the powercord. I requested a new modeum which would include power cord. 
I look for bell staff to be a support and knowelgable

2) Called to follow up with bell represenative as the item was not delivered

3) Was informed that it was sent to the wrong addres. And I should go pick it up at Canada Post. I shared that the item would not be released and I don't have matching address.

4) Bell staff stated that it would be delivered to me within 24 hours. (NOTHING ARRIVED)

5) Was informed that a new power cord would be sent out

6) It didnt' arrive

7) Bell representative stated that a new power cord wasn't ordered. Which I was very upset about. 

8) Called to speak with a represenative Spoke with a represenative, then requested to speak with the supervisor  (Alfred) ensured me that a new power cord would be sent to me. As I called after 8:00. And he couldn't state that I would receive it today. November 2nd. He stated that it would be sent by purolator.  

9) Very disappointed for the follow reasons:
- item wasn't received
- Felt that I couldn't get a straight answer for bell staff
- Haven't been able to access email, which has impacted me in the following ways
- missed meeting
- children unable to get homework done at home
- husband unable to access internet
- I wasn unable to fulfil my obligations due to not having working internet both personally and professionally.

10)Rogers and or another provider I feel would respect me as a customer. And would provide me with the appropriate equipment and service.

The fact that the staff didn't complete my order as requested. Also didn't send out the item as he promised. Is not acceptable in my eyes as a consumer. 

I would also like bell to check my internet connection. As when the technician came to repair my phone. Our interet wasn't the correct speed. I called bell. To inform them and this wasn't dealt with. 

UPSET CUSTOMER!!",1
278793,03-NOV-11,31-OCT-11,Juan,,en,184.147.39.175,wally27@bell.net,13829362,000000120915517,,2,"It took six phone calls, the final one being on Nov.03 before my problem was resolved. I find this completely unsatisfactory.",2
278794,03-NOV-11,02-NOV-11,Hemavathi,,en,184.147.59.249,gcuthill@sympatico.ca,13841154,000000120966837,5,5,"Actually i can't think of any,, the two young women, ( Meta and Lea ) were most helpful. And seemed sincere about making sure my problem got solved",5
278795,03-NOV-11,02-NOV-11,Divya,,en,65.92.68.227,hotchoclate@sympatico.ca,13841926,000000120986080,5,5,,5
278796,03-NOV-11,02-NOV-11,Shirin,,en,70.49.227.181,houghsala@sympatico.ca,13841934,000000120977298,1,1,TRIED TO REPLACE OUR OLD DELL WITH ANOTHER DELL BUT YOU COULD NOT GIVE US OUTLOOK EXPRESS.SO WE SWITCHED BACK TO OUR OLD ONE.,3
278797,03-NOV-11,02-NOV-11,Danny,,en,76.70.86.204,J.PETTIFER@bell.net,13836670,000000120988086,5,4,"If you could have found a way to retrieve my password from my gmail address I would be really pleased, because as it stands, I have lost many items of personal value. J.",4
278798,03-NOV-11,02-NOV-11,Armando,,en,184.145.15.220,patstafford@sympatico.ca,13846350,000000120972320,5,4,Everything was fine.,4
278799,01-NOV-11,31-OCT-11,Temsu,,en,64.231.89.69,venus.naval2@sympatico.ca,13829250,000000120915083,5,5,No complain. It is far less wating time than before. Tech support very knowledgeble and professional,5
278800,01-NOV-11,30-OCT-11,Rym,,fr,76.110.195.8,guy-lilianne-sylvestre@sympatico.ca,13815318,000000120910345,5,5,Délai plus rapide,5
278801,03-NOV-11,02-NOV-11,Kamel,,fr,174.93.205.115,francois.lavoie3@sympatico.ca,13840882,000000120982148,3,4,l'espérience,3
278802,03-NOV-11,02-NOV-11,Victoria,,en,76.64.132.135,bhristopoulos@bell.net,13838072,000000120981629,5,5,,5
278803,03-NOV-11,02-NOV-11,Tayssir,,fr,70.55.85.202,lesforget@sympatico.ca,13844000,000000120980250,2,1,etre plus a l'écoute de votre client fidele. Nous avos toujours payer nos comptes fidelement et la je vous avise que j'ai un probleme avec le service de facture interne et que le paiement sera peut etre en retard et que je ne paierais pas les frais de retard l'autre mois si il y en a car nous payons notre facture quand je peus vérifier mon solde comme il faut. nous avons tous nos services avec bell on va penser si on continue notre experience avec vous,1
278804,03-NOV-11,02-NOV-11,Thitola,,en,76.64.227.54,charles.todhunter@sympatico.ca,13838934,000000120980427,5,5,Nothing-The agent was excellent,4
278805,03-NOV-11,02-NOV-11,Ganesh,,en,66.206.116.3,gopidas@sympatico.ca,13841452,000000120966320,5,5,Listen to the customers concerns,4
278806,03-NOV-11,02-NOV-11,Visakan,,en,70.27.63.254,rlpetts@sympatico.ca,13847336,000000120985544,4,4,nothing,5
278807,03-NOV-11,02-NOV-11,Bob,,en,64.228.214.215,evevdm@bell.net,13840620,000000120984605,4,3,I dealt with Jose who was helpful in trying to unblock my e-mail account. Unfortunately it was not unblocked by this morning (as he had thought)and I had to call againfor technical services again.  ,4
278808,03-NOV-11,21-OCT-11,Farhana,,en,70.26.7.43,rita2palin@sympatico.ca,13719522,000000120715503,4,4,"As an inexperience person with the computer it was very frustrating. After 6 hours I learned a lot about the operations of my new computer. The technichians 
were patient & very polite.There is a gap between seniors & the generation growing up with computer knowledge from preschoolers years.
The frustration was the time spent connecting the internet & wireless connections.",4
278809,03-NOV-11,02-NOV-11,Hassan,,en,64.229.96.232,tony.behagg@sympatico.ca,13849318,000000120973383,5,5,,5
278810,03-NOV-11,02-NOV-11,Mohammed,,en,70.28.61.108,henry.dyck@sympatico.ca,13841822,000000120987333,4,2,we were not able to be completely sure where the problem was.,3
278811,03-NOV-11,02-NOV-11,Ruth,,en,76.70.48.198,terry.peach@sympatico.ca,13849078,000000120990959,5,4,"Technician, while knowledgable and competent, was a bit difficult to understand because of an accent. But we worked through it OK.",5
278812,03-NOV-11,02-NOV-11,Mouna,,fr,70.30.218.119,yvants@bell.net,13850056,000000120970333,4,5,,4
278813,03-NOV-11,31-OCT-11,Belhassen,,fr,184.148.175.43,denisgagnon_7@sympatico.ca,13822058,000000120931192,3,4,Le conseiller avec qui je parlais m'a bien servi malgré le fait que je le trouvais un peu agressif...c'est peut-être juste une perception.,4
278814,03-NOV-11,01-NOV-11,Temsu,,en,65.93.164.177,candr68@sympatico.ca,13830764,000000120950109,4,4,none,4
278815,03-NOV-11,02-NOV-11,Larissa,,en,70.29.5.165,wamj@bell.net,13849714,000000120982156,5,4,,4
278816,03-NOV-11,02-NOV-11,Julie Anne,,fr,67.212.67.218,rzaki@sympatico.ca,13847678,000000120988912,4,3,"l'agente aura du acceder a l'oridanteur pour faire toute les verifications necessaire pour etre sur que le tous fonction bien. 
A part de ca, je disez que elle etait bien et proffessionel.",4
278817,03-NOV-11,02-NOV-11,Ryan,,en,69.72.247.218,mark.pernitsch@sympatico.ca,13844876,000000120982607,5,5,,5
279247,04-NOV-11,03-NOV-11,Nora,,en,70.26.177.78,dond@sympatico.ca,13853632,000000120997211,5,5,Nothing,5
279248,04-NOV-11,03-NOV-11,Stephen,,en,76.71.55.208,bggoodman@sympatico.ca,13851722,000000121010803,5,5,Very satisfied with service. The problem was resolved very quickly.,5
279249,04-NOV-11,03-NOV-11,Arjuman,,en,74.12.60.114,Marywhiticar@bell.net,13850390,000000121003671,4,5,,5
279250,04-NOV-11,03-NOV-11,Amany,,en,70.26.149.19,monik51@bell.net,13859090,000000121006247,4,5,everything was good,5
279251,04-NOV-11,30-OCT-11,Sylvie,,fr,70.55.164.160,francois.sansregret@sympatico.ca,13814998,000000120905338,5,5,,5
279252,04-NOV-11,03-NOV-11,Kranthi,,en,70.29.73.206,martingold@sympatico.ca,13858454,000000121015363,5,5,,5
279253,04-NOV-11,02-NOV-11,Mohammed,,en,67.71.85.221,termeister@sympatico.ca,13849066,000000120972277,4,4,"Mohammed was fast and patient and answered my questions properly and got the problem solved quickly.
Thank you",5
279254,04-NOV-11,03-NOV-11,Dinesh,,en,174.91.172.138,george37@sympatico.ca,13854802,000000120993053,5,5,,5
279255,04-NOV-11,03-NOV-11,Twinx,,en,70.27.48.23,sfalsetta@sympatico.ca,13861620,000000121013975,5,5,,5
279256,04-NOV-11,02-NOV-11,Imran,,en,69.157.118.45,kbrayvalley@sympatico.ca,13843436,000000120988576,4,3,"Not much, you are sending out a technician to see what is the issue with regards to consistent internet speed, so we will see how it goes.",4
279257,04-NOV-11,02-NOV-11,Mauricio,,en,70.48.165.239,getd@bell.net,13841258,000000120976267,1,3,"just let me talk to a canadian person .italked to a person in india,phillapines and central america-plus emily and i had a yes no conversation very frustatingto try to explain to a robot what your problem is ,i was ready to cancel my 64yr. connextion with bell ",3
279258,04-NOV-11,03-NOV-11,Amy,,en,74.14.32.51,nlouise@sympatico.ca,13859426,000000120998336,5,5,"Not have to go through so many automated menu levels, pressing so many numbers to get to where I want only to be put on hold to listen to classical music.",4
279259,04-NOV-11,03-NOV-11,Karim,,fr,76.68.168.206,simon.kouz@sympatico.ca,13861776,000000121013107,1,1,Plus de cpetence,2
279260,04-NOV-11,03-NOV-11,Diedra,,en,65.94.204.37,finnsters@sympatico.ca,13854360,000000121005545,4,4,Not so much wait time and transfering between areas.,4
279261,04-NOV-11,03-NOV-11,Kishore,,en,76.68.23.106,carl.wicks@sympatico.ca,13852244,000000121007616,4,4,step by step email instructions,5
279262,04-NOV-11,03-NOV-11,Elyes,,fr,74.198.164.215,luc_raymond@sympatico.ca,13857964,000000121011524,1,,"Après l'appelle téléphonique avec Élise , Madame devais à nouveau me contacter 20 minutes après la discussion pour me dire quelle était mon problème de navigation internet . Elle ne m'a jamais contacter pour me dire quelle était la situation avec mon internet . Juste pour dire que je ne sais pas si mon problème est résolu . C'est pour cette raison que je trouve que je n'ai pas reçu un bon service . Merci !",
279263,04-NOV-11,03-NOV-11,Nicole,,en,70.31.43.154,mikel52@sympatico.ca,13858900,000000121012067,4,4,,4
279264,04-NOV-11,03-NOV-11,Porushotham,,en,76.70.81.105,joanne.hache@sympatico.ca,13856548,000000121016098,4,4,,4
279265,04-NOV-11,03-NOV-11,Priya,,en,76.68.141.173,suesykes@bell.net,13862168,000000121002782,5,4,Everything was great,5
279266,04-NOV-11,03-NOV-11,Melanie,,en,70.49.224.221,c.vinc@sympatico.ca,13852152,000000120993074,5,5,,5
279267,04-NOV-11,03-NOV-11,Elijah,,en,70.26.1.237,towermj@sympatico.ca,13862684,000000121013338,5,5,"nothing; very good customer rep ",5
279268,04-NOV-11,03-NOV-11,Simon,,en,70.50.223.187,maxwell.st@bell.net,13858576,000000121015810,5,5,,5
279269,04-NOV-11,03-NOV-11,Nadyn,,en,174.94.35.251,tiny2@bell.net,13862600,000000120996442,5,4,what you can do i smore training ,
279270,04-NOV-11,03-NOV-11,David,,en,76.64.21.153,koch.diane@sympatico.ca,13857270,000000120998697,4,4,,5
279271,04-NOV-11,03-NOV-11,Nora,,en,65.95.180.217,hbrewster@sympatico.ca,13855424,000000120995858,4,4,,4
279272,04-NOV-11,02-NOV-11,Med Wassim,,fr,174.88.183.219,sonia.baudelot@bell.net,13848424,000000120986240,5,5,,4
279273,04-NOV-11,03-NOV-11,Aika,,en,184.147.13.162,lewsank@sympatico.ca,13857608,000000121009622,3,3,Incorporated a simple request correctly the first time around.,2
279274,04-NOV-11,24-OCT-11,Elijah,,en,174.95.151.96,shirleyacox@sympatico.ca,13745184,000000120764657,5,5,Somehow protected me better from receiving a spam which infected my computer.,3
279275,01-NOV-11,31-OCT-11,Balaji,,en,70.27.112.24,carol.mcivor@sympatico.ca,13821222,000000120929571,3,3,he was hard to understand,4
279276,01-NOV-11,30-OCT-11,Mohamed,,fr,184.145.212.156,gfalardeau@sympatico.ca,13815162,000000120904134,5,5,"Un peu moins d'attente avant de parler à un conseiller ne m'aurait pas dérangé, mais l'attente n'était totalement excessive non plus.",4
279277,04-NOV-11,03-NOV-11,Diddharth,,en,209.226.177.101,aulisoutfitters@sympatico.ca,13851380,000000120995556,5,4,ZIP,4
279278,04-NOV-11,03-NOV-11,Reina,,en,76.67.27.209,joe.cappelletti2@sympatico.ca,13856590,000000121004507,2,1,,1
279279,04-NOV-11,03-NOV-11,Salvador,,en,69.157.53.130,bobhele@sympatico.ca,13851864,000000121003699,5,5,easier to contact a technician in the begining,5
279280,04-NOV-11,03-NOV-11,Danny,,en,64.231.203.73,jim.biggers@sympatico.ca,13856418,000000120999218,5,4,,5
279281,04-NOV-11,03-NOV-11,John,,en,64.231.203.73,jim.biggers@sympatico.ca,13856420,000000120997086,5,5,,5
279282,04-NOV-11,03-NOV-11,Moez,,fr,70.52.53.4,yvespeloquin@sympatico.ca,13863366,000000121012687,4,4,,4
279283,04-NOV-11,03-NOV-11,Med amine,,fr,70.27.221.126,ac470@bell.net,13850610,000000121009830,5,5,"améliorer la qualité du français parlé afin de mieux comprendre ce qui est dit et ainsi éviter les demandes de répétitions.  Aussi, avant d'essayer de résoudre un problème, vérifier si l'ordinateur du client est un PC ou un Mac;  cela éviterait une incompréhension réciproque dans la communication et une perte de temps.  M. Med amine est demeuré poli, compréhensif et patient.  Je suis satisfaite de son travail.",5
279284,04-NOV-11,03-NOV-11,Quintin,,en,184.148.124.30,robertdesjardins@sympatico.ca,13860852,000000121016036,1,1,Have a representative from Canada to resolve my internet problem,1
279285,04-NOV-11,03-NOV-11,Nicholas,,en,174.92.107.176,rosa_reda@sympatico.ca,13861004,000000121005774,5,5,"my issue was resolved to my complete satisfaction,so Nicholas could not have done anything better to improve. ",5
279286,04-NOV-11,02-NOV-11,Kevin,,en,76.69.221.85,ram.gupta@sympatico.ca,13846994,000000120976134,2,1,,3
279287,04-NOV-11,03-NOV-11,Jordan,,en,65.95.107.160,helen54@bell.net,13855474,000000121015189,5,5,"I was happy the service with the technician Julio 333364. He is the best.
He fixed all my problem and he worked everything in order.  Thankd so much.",5
279288,04-NOV-11,03-NOV-11,Yannick,,fr,70.30.237.56,boily.lucien@sympatico.ca,13851882,000000120997762,3,4,,3
279289,04-NOV-11,03-NOV-11,Juan Carlos,,en,50.101.166.254,family.baillie@sympatico.ca,13854262,000000121003029,1,1,find the solution. I pay almost $90.00 every month and they can't find my file.What kind of business is this?,1
279290,04-NOV-11,03-NOV-11,Michel,,fr,184.145.181.33,yvouel@sympatico.ca,13863382,000000121005979,5,4,,5
279750,01-NOV-11,31-OCT-11,Shyam,,en,70.49.5.188,d.williams4@sympatico.ca,13821768,000000120915257,2,4,"What Bell could have done differntly is get my internet back up with my 1st call. This was the 3rd of of 3 calls speaking with 3 different reps. See comments from reference 120914110 and reference 120914524  This rep asked me about the length of the cable from the jack to the modem. I told him my internet service has been working for the last 18 months so it cannot be the lenght of my cable. He then asked me if I had Bell TV. I responded yes. He then informed me he was going to transfer me to another dept. When I asked which dept he told me for IPTV. I told him my TV service is with Bell ExpressVu and that I had a satellite dish on the side of my house. It was not IPTV. He then advised me he would transfer me to a higher level escalation. This next rep again correctly identified that there was a problem with the line. After some discussion, I noticed my service was back up as my VOIP phone was active. I asked him what he had done and he said he powered down the line and brought it back up. This was such a simple solution. Why could the first 2 reps not have done the same thing? I work from home and lost 1 1/2 hours of productivity due to reps who really had no idea what the steps should have been to resolve the issue.
These reps were clearly following scripts that were either not providing the correct information or they were using them incorrectly. The problem with these reps following scripts is that they can easily get lost and cannot direct the call appropriately. ie: the situation with the rep wanting to transfer me to IPTV and the other rep asking about cable length. Experienced cable repair technicians would intuitely know how to solve various problems. Outsourcing does not always work in certain situations or cetain industries. ",1
279751,01-NOV-11,31-OCT-11,Michelle,,en,76.68.115.116,chen.feng@bell.net,13821450,000000120930738,5,5,,5
279752,01-NOV-11,31-OCT-11,Khaoula,,fr,65.93.159.225,mabol@bell.net,13825568,000000120924972,2,4,La courtoisie et la patience auraient été grandement appréciées!,2
279753,01-NOV-11,31-OCT-11,Roberto,,en,174.94.37.192,bachnoel@bell.net,13820602,000000120927851,5,5,No reason to comment here,4
279754,01-NOV-11,31-OCT-11,Jamila,,fr,64.228.79.209,carl.gagnon@sympatico.ca,13821200,000000120926637,4,4,"arrêter d'augmenter le compte internet, de jouer avec la vitesse vendue et remettre après plainte.
distributell offre 8mbit/s 50 G /mois transfert et modem inclus à 37.95 + taxes sans plus et aucun frais d'installation pas frais de réseau .",
279755,01-NOV-11,30-OCT-11,Sandra,,en,76.69.6.131,Seaman@bell.net,13812972,000000120913309,4,3,Have the english version of Bell email back.  Micosoft french version is in place.,4
279756,01-NOV-11,11-SEP-11,Gattu,,en,70.49.8.48,tom069@sympatico.ca,13217150,000000119805032,5,5,It turned out I had a hardware problem which has now been resolved.,5
279757,01-NOV-11,30-OCT-11,Alex,,en,65.92.115.201,ray.whissell@sympatico.ca,13818136,000000120911201,5,3,Well I ordered a faster internet and modem and I still have neither.  I also called Bell TV for information on programming and was supposed to receive this info by  email - nothing yet.,3
279758,01-NOV-11,29-SEP-11,Dawood,,en,76.67.66.67,emmma2k@sympatico.ca,13443104,000000120214759,1,1,"someone that speaks English much clearer, I wasn't able to hear him well and he said a tech would call and no one ever did. I called back again Oct 4 and tried again, no success. Tried once more after that and finally was able to get satisfaction",2
279759,01-NOV-11,26-OCT-11,Sergio,,en,70.49.15.240,ymcphee@sympatico.ca,13776606,000000120832783,3,2,"I am not computor literate, so it is hard for me to understand.  We have wireless internet and the 2 laptops we have must be plugged into the motem for them to be used. So, therefore it is not wireless.  All I needed was how to fix this problem.  He said he would have to get into the laptop to see.  The laptops are not always at home. My son has an ipod and it works fine wireless.  ",5
279760,01-NOV-11,31-OCT-11,Yousri,,fr,184.148.217.68,fernandebedard@sympatico.ca,13822754,000000120927096,5,5,facilite la comprehention telephonique avec l'autre personne avant. C.J'aifait confirmer par une autreette personne ma bien expliquer mais au telephone ce n.est pas evident de bien ce comprendre,4
279761,01-NOV-11,30-OCT-11,Luis,,en,67.193.176.84,tbug@sympatico.ca,13819086,000000120908236,1,1,"Taken the time to properly diagnose and fix the poblem. I was told it was a problem with my computer(wifi adapter), when it is obviously with the server. I am still able to connect to a dlink, but not to my own wifi account from my laptop.",2
279762,01-NOV-11,31-OCT-11,Benjamin,,en,67.70.197.219,flannagan@sympatico.ca,13822786,000000120914957,2,1,,2
279763,01-NOV-11,31-OCT-11,William,,en,70.50.195.103,steve.earle@sympatico.ca,13828606,000000120919398,1,1,"1) Provide straight forward answers to my questions
2) Have full access to all my billing info and be able to answer questions about my home,cell or TV billing
3) Ensure your system was working so you could tell me what my current usage and cost was. This would allow me to decide on a course of action
4) Explain my choices clearly.
5) I have Bell Internet service for 9 years. It started as Unlimited and that is the service I still have. Since Dec 2010 it has increased in price by 23%. I asked why I wasn't notified and why is it increasing so quickly. Even when put through to teh Loyalty group they could not answer these questions. ( They said I should have got an email(which I did not) and that pricing is Bell policy and they couldn't tell me why it was increasing so quickly. As far as giving me an option they suggested a 500MB/800KB with 80 expanding to 185 and a 50 % reduction for 12 months. When I asked how this compared to my current solution they had no answer as the system was down and couldn't tell what I was currently using.  By the way it took 7 minutes of being on hold to reach a Customer Service rep and then a further 5 minutes waiting for teh Loyalty dept. 
Despite 9 years of using your service I am now actively looking for an alternate. ",1
279764,01-NOV-11,31-OCT-11,Sami,,en,69.158.136.180,gcalver@sympatico.ca,13823050,000000120921649,5,5,"move to CANADA
",5
279765,01-NOV-11,31-OCT-11,Aurea,,en,184.147.43.192,va3eg@sympatico.ca,13829182,000000120930292,5,5,This time I managed to chat with a very nice lady who was extremely pleasant and knowledgeable.,5
279766,01-NOV-11,31-OCT-11,Hency,,en,70.30.70.108,b.mucci@sympatico.ca,13820570,000000120929102,4,4,,4
279767,01-NOV-11,31-OCT-11,Krishidhar,,en,67.70.94.152,b_arthurs@sympatico.ca,13820594,000000120917923,1,1,More complete test on my internet line connection,2
279768,01-NOV-11,31-OCT-11,Denis,,en,198.231.71.4,e.berman@sympatico.ca,13822402,000000120926246,4,4,Given me back exactly what I lost instead of an alternative,
280210,01-NOV-11,27-OCT-11,Elmer,,en,216.208.81.142,gadget99@bell.net,13781230,000000120860501,1,1,"Listen.
First I called to report a problem. Somone was sent out to fix it. The problem continued. They said they would send someone Friday Oct 28 and they did, wasn't expected to be home. When I came home Sunday it still did not work. I called Sun Oct 30 and told them, they said they would arrange someone to come Mon Oct 31 after 4.30 pm when I get home from work. The were told and understood that I would NOT be home until later yet I heard Monday afternoon they came at 10.30 am. When I called Monday they said they cant come out until Thur. After talking about cancelling the whole account they said someone can come out Wed. Again I said after 430 pm and they are well aware that I WILL NOT be home until after 430 pm. I have not internet for over a week!
",1
280211,01-NOV-11,31-OCT-11,Bob,,en,64.231.222.183,arnold81@bell.net,13820464,000000120922040,5,5,"Not a thing, Bob was great and to have my problems fixed via over the internet WOW! I cant say any more only thanks again Bob your expertise was over whelming.",5
280212,02-NOV-11,01-NOV-11,Nabiha,,fr,70.55.116.163,marcel.bellefeuille@sympatico.ca,13833862,000000120943985,5,4,"Rien de plus, j'ai eu satisfactiion à ma demande.",5
280213,02-NOV-11,01-NOV-11,Luis,,en,65.95.109.19,denisesaikaley@sympatico.ca,13831302,000000120948062,5,5,,5
280214,02-NOV-11,01-NOV-11,Sam,,en,96.254.66.172,cjbrooker@bell.net,13830986,000000120946553,5,5,"I was completely satisfied with the quick, efficient service and knowledgeable staff rep. (Sam) ",5
280215,02-NOV-11,01-NOV-11,Prince,,fr,206.172.0.204,awilkin@sympatico.ca,13830382,000000120950802,5,5,,5
280216,02-NOV-11,31-OCT-11,Rudolf,,en,70.54.4.237,cwone@sympatico.ca,13821730,000000120927329,5,5,I can't think of a thing.,5
280217,04-NOV-11,02-NOV-11,Giovanni,,en,64.231.164.94,jimbutler@bell.net,13842730,000000120981940,2,3,"I felt he was ""agitated"" by my questions and sounded impatient with me",4
280218,04-NOV-11,03-NOV-11,Mathew,,fr,174.92.223.73,pierrejrobinson@sympatico.ca,13860034,000000120995800,1,1,Mon problême est que l'interférence sur mon service téléphonique est devenu intolérable. Internet ma transféré à Bell téléphonie qui m'a transféré à Bell internet.Je tourne en rond et mon problême n'est toujours pas résolu. Je songe très sérieusement à canceller mon service internet et tant qu'a y être la téléphonie aussi.,1
280219,04-NOV-11,03-NOV-11,Troy,,en,99.240.92.72,daniel.stephanson@sympatico.ca,13853036,000000121004928,5,5,No,5
280220,04-NOV-11,03-NOV-11,Skander,,fr,70.24.233.88,yvon.lapalmeyvo@sympatico.ca,13863370,000000121001623,1,1,"IL Y A UN REPRESENTANT DE GATINEU QUI M'A ENVOYER UN DE VOS TECHNICIEN POUR RÉSOUDRE LE PROBLEME CELA A RÉSOLU MON PROBLEMEMAIS QUAND JE PARLE AVEC QUELQU'UN A L,AUTRE BOUT DU MONDE LA O A DES PROBLEME CAR A 98% DU TEMPS LES PERSONNES NE COMPRENNENT NULLEMENT LE FRANCAIS ET CELA ME FRUSTRE ENORMEMENT DÉSOLÉ MAIS C,EST LA VÉRITÉ",3
280221,04-NOV-11,03-NOV-11,Rajni,,en,74.15.62.175,atwilson@sympatico.ca,13851368,000000121004521,5,5,My thanks to Rajni and her professional handling of my call.  The field tech she arranged for replaced my modem at 08:45 hrs this morning and I'm up and running.  I much appreciate the 18 hr turn-around on my call!  T Wilson,5
280222,04-NOV-11,03-NOV-11,Haythem,,fr,69.159.94.15,pietropasquariello@bell.net,13860044,000000121013511,4,4,,4
280223,04-NOV-11,03-NOV-11,Seifeddine,,fr,69.159.94.15,pietropasquariello@bell.net,13860042,000000121012538,1,1,agent  moins arrogant,4
280224,04-NOV-11,03-NOV-11,Erika,,en,65.92.115.52,jguire@sympatico.ca,13856400,000000120998180,3,1,I don't think that I should have to drive to the Post Office to return a product that I didn't order in the first place.,
280225,04-NOV-11,03-NOV-11,Emmanuel,,en,174.95.234.62,pweldrick@sympatico.ca,13860266,000000121015949,4,4,could not get help with my hot mail account,5
280226,04-NOV-11,03-NOV-11,Jose,,en,184.145.17.230,gjpretty@sympatico.ca,13854984,000000121001990,5,,,5
280227,04-NOV-11,03-NOV-11,Andrea,,en,184.148.124.30,robertdesjardins@sympatico.ca,13860854,000000121016280,1,1,The representaative was very rude and did not make any effort to help resolve my internet problem. He said to let it be for a couple hours and try again or go to bed and try in the morning. His name was Carlos from the Phillipines!!!!!!!!,1
280228,04-NOV-11,03-NOV-11,Jordan,,en,65.95.107.160,helen54@bell.net,13855472,000000121003196,2,2,"There was some kind of problem,waited until the technician call bsck.",5
280229,04-NOV-11,03-NOV-11,Luis,,en,174.92.73.52,llo8@sympatico.ca,13857782,000000121014931,5,5,"Rep  Louis #XY239 was extremely knowledgeable &  understanding.  I rcvd excellent service from him -  prior to my call for Tech support,  I was going to relocate all 4 services FROM Bell.  

Louis (aka)  Luis conversation & assitance  convinced me to keep my 4  services with Bell.   Bell needs more
reps like him.  In my opinion -  he is 
defineetly management potential.

THANK YOU for the opportunity to voice my customer point of view.

",5
280230,04-NOV-11,03-NOV-11,Khalil,,fr,65.92.85.165,ddepont@sympatico.ca,13853274,000000120999150,5,3,rien car il semble que le problème soit du côté de la vidéo de la ville de québec. tout est normal de mon côté,5
280231,04-NOV-11,02-NOV-11,Sylvie,,fr,70.51.28.98,zehira@sympatico.ca,13850124,000000120968581,5,5,,4
280232,04-NOV-11,03-NOV-11,Med nejib,,fr,184.144.216.37,therese.couture@sympatico.ca,13862524,000000120994328,5,4,,4
280233,04-NOV-11,03-NOV-11,Priya,,en,174.92.58.85,russ.sand@sympatico.ca,13861144,000000121007265,5,5,Completely satisfied,4
280234,04-NOV-11,03-NOV-11,Kathy,,en,184.144.47.7,MCLEOD_61@sympatico.ca,13850376,000000121007880,4,4,,5
280235,04-NOV-11,03-NOV-11,Alun,,en,70.51.64.73,RNABI@sympatico.ca,13850438,000000121012766,5,5,Nothing better on that occassion. I've been with Bell for many years and not many reps were so understanding and helpful.,5
280236,04-NOV-11,03-NOV-11,Asma,,en,69.159.111.174,gpaldy@sympatico.ca,13855080,000000120995549,2,3,Call me back when we got disconnected,2
280237,04-NOV-11,03-NOV-11,Marco,,fr,184.148.252.186,dwhalen56@sympatico.ca,13853822,000000120994012,5,4,rien car le problème relevait de votre système électronique.,4
280238,04-NOV-11,02-NOV-11,Faouzia,,fr,174.95.250.240,servicesnl@bell.net,13848070,000000120978454,5,5,,4
280239,04-NOV-11,02-NOV-11,Mokhtar,,fr,70.30.172.161,jomo.blais@sympatico.ca,13843072,000000120989388,4,4,,5
280240,04-NOV-11,03-NOV-11,Revathi,,en,174.93.181.196,toupetite@sympatico.ca,13862682,000000121016540,5,5,"nothing. every thing was completed by the young lady I was talking to. thank you
",5
280241,04-NOV-11,03-NOV-11,Chandler,,en,174.119.228.150,vln9023@sympatico.ca,13862976,000000121000101,5,5,,5
280242,01-NOV-11,24-OCT-11,Keith,,fr,76.64.138.142,dennis.vital030@sympatico.ca,13738168,000000120784114,2,2,"j'aurais aimé avoir mon outlook et non pas changé pour windows live,prendre 1 heure 30 pour tout changer, il aurait pu me montrer comment recharger outlook à la place. Je ne comprends pas que vous n'envoyez pas de technicien pour nous aider, vidéotron le fait, c'est pas évident par téléphone, grosse perte de temps.",2
286183,15-NOV-11,25-OCT-11,Madhu,,en,13.8.137.11,stan_44@bell.net,13760444,000000120809579,1,4,"Re: Phone support

The first two people I spoke with spent 1 1/2 hours on the phone with me and after asking for the matter to be escalated (3rd person) the issue was resolved in 5 minutes.  

Re:Overall Handling of the issue

My Internet was down for 5 days.  The first time I spoke with Bell I mentioned that there was work being done by a bell tech on the pole outside of my house.  2 days later a tech came out and could not find the problem.  2 days after that another tech came out and found the problem within 15 minutes.  It was at that point I called into the call centre and spent nearly 2 hours configuring my modem and laptop.  Nobody from Bell has contacted me about a refund for these 5 days.   ",2
286184,15-NOV-11,14-NOV-11,Marc-andre,,en,174.89.240.60,ytsconsulting@sympatico.ca,13975724,000000121235163,4,3,"Please make your bills much easier to understand for customers.  For example, my Internet bill repeatedly states ""Adjustment(s) Applied"" and ""Adjustment for other charges"".  These two labels (among other labels used by Bell, such as ""One Time customer credit"") are NOT clear at all - very confusing to the customer.  What EXACTLY do these adjustments and credits refer to?  This is not indicated on my bills. Please make this clear to me.  Again, I expect my bill to be easy to understand, with each line item having a clear and descriptive explanation of any charge and/or credit applied.  Otherwise, customers like myself will have no choice but to continue to call Bell each month to get clarification of their bills.

Kindly address your longstanding billing issues ASAP.  They have resulted in many billing errors on Bell's part and wasted time on the phone for your customers and service agents.  Resolving these matters will greatly help not only your customers but also your own employees (who will be able to do their jobs more effectively).",3
286185,15-NOV-11,13-NOV-11,Nischal,,en,74.14.48.132,irishfamily@sympatico.ca,13962892,000000121213784,2,1,"We need English speaking techs!  Izel said the modem was not working.  There was an ""x"" by the internet icon. I informed him placing the cursor on it the message was ... unplugged"".  My son came to check the hookup today & there's a round flat power switch on the end of the modem which he pressed and problem fixed.  So, I've been without internet for two days, whereas Izel & Alice both indicated it would take 3 - 5 business days to receive a new modem.  Don't need it now.",2
286186,15-NOV-11,14-NOV-11,Edwin,,en,174.93.29.68,stephanie.blank@sympatico.ca,13974854,000000121226058,4,4,,3
286187,15-NOV-11,13-NOV-11,Hussain,,en,174.95.61.144,fredvm@bell.net,13962368,000000121210790,1,1,Answered the actuall questions and not say how great it is for bell canada to service you and have you as a customer.,1
286188,15-NOV-11,14-NOV-11,Mohamed,,fr,70.53.132.229,lise284@sympatico.ca,13971942,000000121220512,2,2,"Je n'ai pas aimé me transférer d'un poste à l'autre les demoiselles qui me répondaient n,avaient pas l,air de savoir ce que je voulais.C'est seulement quand j'ai été tranféré au soutient thecnique que ça bien été.",4
286189,15-NOV-11,14-NOV-11,Oscar,,en,70.51.170.23,wdaustin@sympatico.ca,13975566,000000121233725,3,1,You could have asked why type of system I was running and what operating system.  Your answer was incorrect and makes me want to try Rogers.,3
286190,15-NOV-11,03-NOV-11,Helmi,,en,70.49.63.47,fogarf5811@sympatico.ca,13854424,000000121006979,4,4,I feel taht until I called and complained I was not receiving the service that I have been paying for the last 3 yrs.  I take some of the blame for not complaining before but was getting mixed informations on whose fault it was that my internet was not working at his best ie. my computer capacity or your internet service.  Only after paying to have my computer serviced and being convince that it was OK did I make the call being sure that it was Bell shortcoming. I now understand why people get frustrated and change service.,3
286191,15-NOV-11,14-NOV-11,Med Wacef,,fr,76.71.193.165,thergrav2011@bell.net,13975186,000000121234805,5,4,,5
286192,15-NOV-11,14-NOV-11,Ahmed,,en,64.231.23.87,carol.fisher@bell.net,13968214,000000121224765,3,4,The first person I spoke to could have known how to resolve the problem instead of having to consult a colleague on what turned out to be an easy fix.  Also the quality of your telephone audio combined often with an accent make it quite difficult to understand.  I think the quality of the sound is the greater culprit.,3
286193,15-NOV-11,14-NOV-11,Ajay,,en,70.31.50.203,felinefine@bell.net,13969638,000000121230004,1,1,I had trouble understanding the man. And he didn't address anything I needed to know.,
286194,15-NOV-11,13-NOV-11,Dhia,,en,174.92.221.70,jean-fontaine@sympatico.ca,13963086,000000121214839,5,4,,4
286195,15-NOV-11,14-NOV-11,Neha,,en,174.94.18.216,wbradwin@sympatico.ca,13975560,000000121224469,4,3,"I was asking if the purchase price of the new modem/router $49.50 fee could be waved as it had been for my son. She mentioned that it could not be....hmmmmm? Anyway, that is the one thing that could have been improved. I did not pursue this as I did not want to offend anyone.Thank you",4
286196,15-NOV-11,14-NOV-11,Reuben,,en,74.12.190.160,al.silliphant@sympatico.ca,13967224,000000121220490,4,1,"The solution offered to solve my problem was justifiably given by the tec person.  He did the best he could.  However didn't solve my problem.  
What did solve the problem was shutting down the computer, disconnecting all the wires from the modem and router, reconnecting them and turning the computer back on.  However, tec guy was polite, pleasant and tried.  Thanks.",4
286197,15-NOV-11,12-NOV-11,Darlene,,en,69.156.116.232,4darlings@sympatico.ca,13951174,000000121193272,3,1,Not change the substance of the contract that we have with Bill by limiting our internet downloads!,1
286198,15-NOV-11,11-NOV-11,Franssesca,,en,76.67.22.145,h.schottler@sympatico.ca,13944150,000000121182995,4,5,,4
286199,12-NOV-11,11-NOV-11,Juan Carlos,,en,174.92.106.191,ajrow@sympatico.ca,13940628,000000121171832,4,4,,4
286200,12-NOV-11,11-NOV-11,Imen,,fr,74.15.201.127,csavard-rheault@sympatico.ca,13942312,000000121170568,5,5,????,4
286201,12-NOV-11,10-NOV-11,Wassim,,fr,76.67.187.20,MARIOLEGROS@bell.net,13929024,000000121162641,5,,,4
286202,13-NOV-11,12-NOV-11,Marc,,fr,70.48.138.23,rcagiotti@sympatico.ca,13958108,000000121198087,5,5,,5
286203,13-NOV-11,12-NOV-11,Mohamed,,fr,70.53.227.230,cmonti@sympatico.ca,13952914,000000121198056,1,1,"J'ai parlé à plus de 12 personnes pour modifier mes services chez Bell et aucun n'a pu faire le travail correctement: mauvaise adresse, erreur de nom, date prévue de branchement non respectée, confusion totale au niveau des lignes, mauvaise information, etc, etc. Pour améliorer, il faudrait embaucher des gens compétents...",2
286204,13-NOV-11,12-NOV-11,Jamila,,fr,76.71.191.195,jeangrenon@sympatico.ca,13955146,000000121196931,4,4,,4
286205,13-NOV-11,12-NOV-11,Victor Gabriel,,en,174.95.191.226,anthony.featherston@sympatico.ca,13951852,000000121197615,5,5,Cannot think of anything. All went very well.,5
284664,13-NOV-11,09-NOV-11,Mohamed Nidhal,,fr,65.93.2.66,roch.denonville@sympatico.ca,13926756,000000121127675,5,4,pour l'instant service accompli,4
284665,13-NOV-11,09-NOV-11,Mahesh,,en,70.49.172.53,jj.leroux@sympatico.ca,13910794,000000121122856,5,5,Nothing,5
284666,13-NOV-11,12-NOV-11,Antony,,en,184.145.101.161,vintiques@sympatico.ca,13959842,000000121204091,5,5,,5
284667,13-NOV-11,12-NOV-11,Xenia,,en,70.27.139.133,kathy.oh.gee@sympatico.ca,13955738,000000121203416,5,5,Nothing really.  Xenia helped me completely.,5
284668,13-NOV-11,11-NOV-11,Mathew,,en,184.144.35.158,jason.hallett@sympatico.ca,13944802,000000121183698,2,2,Fixed my modem ,4
284669,13-NOV-11,07-NOV-11,Lor,,en,65.95.94.4,chris.hanks@sympatico.ca,13894122,000000121085133,5,5,Decrease waiting time.,4
284670,13-NOV-11,12-NOV-11,Jose,,en,70.24.19.113,stillman@sympatico.ca,13959220,000000121195525,5,5,,5
284671,16-NOV-11,15-NOV-11,Brent,,fr,174.92.241.123,ve2bro@sympatico.ca,13987850,000000121264869,5,4,N/A,5
284672,16-NOV-11,13-NOV-11,Sarah,,fr,174.92.222.35,m.brault@sympatico.ca,13964144,000000121213195,3,1,Délai trop long: 72 heures,4
284673,16-NOV-11,15-NOV-11,Patrick,,fr,70.24.235.25,pier.guilbault@sympatico.ca,13985158,000000121245180,5,5,,5
284674,16-NOV-11,15-NOV-11,Ingrid,,en,174.95.170.242,al.clouston@sympatico.ca,13976408,000000121248140,5,5,English speaking person,5
284675,16-NOV-11,15-NOV-11,Samantha,,en,65.94.113.9,allanhux@sympatico.ca,13976561,000000121253453,4,4,"The origin o fmy problem was the inadequate online informaiton and my inability to navigate to the screen shown in the instructions on how to set up new email addresses.  As a sympatico user being pushed to bell.net I found it confusing. I alos had some problems getting past the phone options to a real person.  The whole process took a long time. Samantha was very helpful and patient.  I ran into a minor problem after I hung up with her and should have asked her 1 more question, but managed to work it out.  ",4
284676,16-NOV-11,15-NOV-11,Bumi,,en,184.146.78.132,strakam@sympatico.ca,13987066,000000121263937,5,5,pricing ,5
284677,16-NOV-11,15-NOV-11,Lor,,en,70.26.117.74,stephenson4@sympatico.ca,13987006,000000121253710,2,3,"Better communication and listening skills.  
Very disappointed and the conversation should not have taken almost 1/2 hour!!",2
284678,16-NOV-11,15-NOV-11,Jacqueline,,en,69.158.174.128,rafael.solis@sympatico.ca,13985448,000000121260009,5,5,"Nothing, everything was perfect. Thank you so much.",5
284679,16-NOV-11,15-NOV-11,Sukumar,,en,174.91.10.155,bonniee@sympatico.ca,13977508,000000121243730,3,4,Faster Service and also a more accurate time frame. I missed an entire day of work as I work from home.,3
284680,16-NOV-11,11-NOV-11,Samantha,,en,67.70.2.206,htstoe@sympatico.ca,13944424,000000121169127,5,5,,5
284681,16-NOV-11,15-NOV-11,Dilip,,en,209.226.103.64,doug088@sympatico.ca,13979198,000000121245247,4,4,"My speed was real slow a lot of the time yesterday 19.2 kbps, it went to 7.2 kbps which was useless so I SHUT IT OFF, try later, I do not do much, weather and e mail,I HAD ONE probably picture it would come in to maybe 10,000,000 kbps, and shut off, and was 1/8 inch from all in,when email comes in why does it all have to come in again, start where it left off not redo it all, if you put charges up I'm gone as I only use a little bit, and not much phone either,I don't use much so charge the heavy users more,so I can have enternet that works.dr it took 3 minutes to load this questionary.        ",2
284682,16-NOV-11,14-NOV-11,Antony,,en,64.231.41.130,richard.trottier088@sympatico.ca,13974026,000000121222931,5,5,"Nothing, the young man was very patient and knowledgeable.",5
284683,16-NOV-11,15-NOV-11,Tathiana,,en,69.156.57.152,davwal@sympatico.ca,13978756,000000121262161,5,5,,5
284684,16-NOV-11,15-NOV-11,Deepika,,en,70.31.48.206,barbour@sympatico.ca,13977104,000000121243247,5,4,I was calling to find out about outages in our area as I hadn't been able to get internet access for hours. Your reps should have that kind of information immediately at their display instead of having to go off to check. I'm pretty sure I was speaking with an offshore service rep. She was polite and very helpful. No problems there. ,4
284685,16-NOV-11,15-NOV-11,Rachel,,en,70.29.233.182,applecat@sympatico.ca,13976878,000000121243854,4,4,"Have a internet service for low income families...with caps so we don't have to pay the extra usage fees.This is for bell ,not my interaction with Rachel...she was very helpful.",2
284686,16-NOV-11,15-NOV-11,Walid,,fr,69.157.179.16,gazaillegen@sympatico.ca,13980002,000000121249228,5,3,Rien de plus. Je sais maintenant que le problème était dû à un mur de protection bloquant mon adresse IP sur le site Internet de mon hébergeur et non un problème relié à ma connexion Internet.,5
284687,16-NOV-11,14-NOV-11,Tyrone,,en,70.26.111.191,ted.gwilliam@sympatico.ca,13975102,000000121226413,5,5,,5
284688,15-NOV-11,11-NOV-11,Susy,,en,70.27.171.58,ursulablake@sympatico.ca,13950602,000000121188293,1,1,English speaking person who is understandable to those of us with old age hearing.,1
284689,16-NOV-11,14-NOV-11,Med Taher,,fr,174.95.232.20,r.harvey@bell.net,13973820,000000121228980,4,4,"c""est  OK""",5
284690,16-NOV-11,15-NOV-11,Padmanaban,,en,70.26.69.29,ylewis@sympatico.ca,13988286,000000121250810,3,4,not sure at this time,3
284691,16-NOV-11,15-NOV-11,Karen,,en,67.71.11.126,jb.armstrong@sympatico.ca,13981174,000000121264422,1,2,let me know if you recieved the modem I returned to you,1
284692,16-NOV-11,15-NOV-11,Jose,,en,76.69.40.62,john.savage@sympatico.ca,13981704,000000121251715,3,2,"Have a rep who understands the questions being asked and how to solve them. Even after I gave him control of mycomputer my ability to set up a home network was not resolved.

",4
285191,12-NOV-11,11-NOV-11,Mohamed Ali,,fr,70.29.216.187,legli.72@bell.net,13946136,000000121185481,4,4,"Selon moi, l'accès à Internet trois heures plus tard après une désinstallation est un peu exagéré. Lors du branchement d'Internet, la première fois, dans ma maison par votre technicien a pris moins de temps que cette opération et qui, selon moi, était plus complexe. C'est peut-être le délai raisonnable chez vous?",5
285192,12-NOV-11,11-NOV-11,Hssen,,fr,70.49.64.82,fgirard001@sympatico.ca,13943448,000000121187532,4,2,,4
285193,12-NOV-11,11-NOV-11,Roy,,en,64.228.214.9,tim.tibbs@sympatico.ca,13950360,000000121182594,4,2,Not much.  She referred me to another department that handled what she could not handle,4
285194,12-NOV-11,11-NOV-11,Jason,,en,64.228.214.9,tim.tibbs@sympatico.ca,13950362,000000121183210,5,5,Nothing.  I was more than satisfied with the outcome,5
285195,13-NOV-11,12-NOV-11,Edwin,,en,76.69.151.125,seh.hall@sympatico.ca,13958756,000000121201179,1,1,Have a tech support person who knew what he was doing,2
285196,13-NOV-11,12-NOV-11,Marta,,en,74.12.150.11,hmasoudi@sympatico.ca,13954706,000000121197095,5,5,,4
285197,13-NOV-11,12-NOV-11,Carmen,,en,74.14.33.12,drhogan1966@bell.net,13953594,000000121190192,5,5,The Technical Department had to refer me to another Department. It would be good if you could arrange it so that the first respondent is positioned to answer all questions and able to help.,5
285198,13-NOV-11,12-NOV-11,Alvaro,,en,70.26.140.41,denise.jim@sympatico.ca,13953354,000000121199971,2,1,provide someone with better English....very hard to undestand,2
285199,13-NOV-11,12-NOV-11,Hector,,en,64.229.232.167,garylong@sympatico.ca,13954204,000000121190748,5,5,very satisfied,5
285200,13-NOV-11,12-NOV-11,Mathieu,,fr,70.24.196.221,carobert@bell.net,13952554,000000121190836,5,5,"Après 4-5 appels depuis que j'ai le service FIBE, mon problème semble enfin résolu...je l'espère",5
285201,13-NOV-11,12-NOV-11,Malek,,fr,76.69.99.49,denise-odette@sympatico.ca,13953352,000000121192575,5,5,"rien, mon problème a été résolu",4
285202,13-NOV-11,11-NOV-11,Mark,,en,70.51.224.86,jthompson222@sympatico.ca,13945438,000000121170412,5,5,nothing...very fast service,5
285203,13-NOV-11,12-NOV-11,Mehdi,,fr,174.94.71.195,s__grenier@sympatico.ca,13958512,000000121192408,5,5,continuer ainsi  c est parfait....,5
285204,13-NOV-11,12-NOV-11,Med Wacef,,en,76.67.51.139,ggrief@bell.net,13954304,000000121201920,1,1,"Same problem as expected. No rep can answer all your questions, when it involves multiple products. Received conflicting info; transferred to several reps, line cut three times while being transferred...",1
285205,13-NOV-11,12-NOV-11,Sabrine,,fr,69.156.64.56,lysedeschenestremblay@sympatico.ca,13956470,000000121195181,5,5,,5
285206,13-NOV-11,09-NOV-11,Chantal,,en,70.26.163.195,d_e_speirs@sympatico.ca,13920234,000000121142104,4,5,Completely satisfied,5
285207,14-NOV-11,13-NOV-11,Priya,,en,70.51.157.88,u-fence-it@sympatico.ca,13966516,000000121210019,5,5,It was perfect. ,5
285208,14-NOV-11,13-NOV-11,Iris,,en,67.70.117.199,frank.robitaille@sympatico.ca,13962344,000000121207510,5,4,give me the password that I ask for,5
285209,14-NOV-11,13-NOV-11,Ghassen,,fr,70.52.115.159,bburger@sympatico.ca,13960942,000000121215427,4,5,,4
285210,14-NOV-11,13-NOV-11,Kevin,,en,70.51.155.65,murielthompson@sympatico.ca,13964778,000000121213165,5,5,make sure all your reps are as good as Kevin.,5
285211,14-NOV-11,13-NOV-11,Cristobal,,en,184.151.63.155,jwtilford@sympatico.ca,13963532,000000121207026,4,3,To be able to go to a Bell store outlet and get the replacement power supply would have served me better. Now I have no Internet until it is delivered . Hope it arrives soon!,3
285212,14-NOV-11,11-NOV-11,Mahender,,en,70.49.150.204,rcrawford1@sympatico.ca,13948786,000000121179354,4,4,,4
285213,14-NOV-11,04-NOV-11,Jamila,,en,70.48.1.138,marc.villemaire@sympatico.ca,13871248,000000121022697,3,1,resolve my internet connection problem. Works well on every computer we have but the new HP laptop we just bought. Solution presented by your tech did not resolve the issue. Still very frustrated.,
285214,14-NOV-11,12-JUL-11,Jose,,en,206.47.249.247,jjdj91@sympatico.ca,12568371,000000118424121,,,"Move all call centers back to Canada, you are a Canadian company!!",2
285215,14-NOV-11,13-NOV-11,Elvis Francisco,,en,174.88.141.105,emilia.l@sympatico.ca,13962143,000000121213858,5,5,,5
285216,14-NOV-11,08-NOV-11,Chad,,en,174.92.57.229,franca.carzeri@sympatico.ca,13908950,000000121109032,5,5,,4
285217,14-NOV-11,12-NOV-11,Med Taher,,fr,74.15.231.60,arpie8@sympatico.ca,13951918,000000121202845,3,2,m'envoyer un technicien,4
285218,14-NOV-11,12-NOV-11,Mohamed Sabry,,fr,69.159.183.155,gilberte.boulianne@sympatico.ca,13954314,000000121195116,5,5,rien,4
285219,14-NOV-11,11-NOV-11,Rebecca,,en,64.231.166.238,theresa.e@sympatico.ca,13950306,000000121178820,5,5,Provide better rates/services so that customer doesn't have to check out the competition to get results.,4
285220,14-NOV-11,08-NOV-11,Md Jihed,,fr,65.92.250.98,jacques.lasalle@sympatico.ca,13910314,000000121102057,3,4,"Me dire exatement quand mon nouveau forfait serait activé.J'ai parlé a 3 personnes 3 réponses différentes. J'ai parlé avec une personne d'origine haitienne je crois, et je n'ai rien compris ce qu'elle me disait.",3
285221,14-NOV-11,12-NOV-11,Jose,,en,50.101.34.254,ajwmjw@sympatico.ca,13951532,000000121201636,4,4,,5
285222,14-NOV-11,13-NOV-11,Jihed,,fr,65.95.74.28,collinpierre@sympatico.ca,13961602,000000121215182,5,5,Rien. Votre représentant a été impeccable et surtout très patient. Un gentlemen.,5
285223,14-NOV-11,13-NOV-11,Porushotham,,en,65.93.98.175,cgrotrian@sympatico.ca,13961418,000000121206730,5,5,,5
285224,14-NOV-11,12-NOV-11,Matthew,,en,76.67.41.74,dbeckerton@sympatico.ca,13953246,000000121200252,4,1,"First, I was in the queue for 72 minutes.  Yes, 72 minutes.  After I was told that ""unplugged"" server was down I wondered why nobody was called in for overtime.  I was told there were only 4 people on duty.  Unacceptable service. ",2
285225,14-NOV-11,11-NOV-11,Hugo,,en,76.65.39.62,ROGER324@sympatico.ca,13940330,000000121188599,3,3,"I was disconnected the 1st time and the representative called me back, was disconnected the 2nd time and was not called back.",3
285226,14-NOV-11,08-NOV-11,Richard,,fr,174.95.247.43,famillemorin@bell.net,13908754,000000121119376,5,5,,4
285227,14-NOV-11,08-NOV-11,Nejib,,fr,174.95.247.43,famillemorin@bell.net,13908756,000000121116997,5,5,,5
285228,14-NOV-11,13-NOV-11,Samantha,,en,76.69.152.171,gwright_9@sympatico.ca,13962654,000000121207243,5,5,,5
285229,14-NOV-11,11-NOV-11,Juan,,en,69.157.169.8,sufian1@sympatico.ca,13950022,000000121170339,1,1,"The first persone I spoke to transferred me to another person.The second person transferred me to a third person , every time of course i had to wait about 10 min.While talking to the third person the line was cut, but he was very nice to call back, then he put me on hold for more than 5 min. when a fourth persn came into line and asked me how she can help me. When I told her that I am being served by somebody else she cut the line.I closed the phone as I already wasted about one hour , I was not ready to live this experience again & I cannot wish this to any of my friends either!   ",2
285674,13-NOV-11,12-NOV-11,Ayoub,,fr,174.88.179.101,gshama77@sympatico.ca,13954490,000000121194610,3,2,Régler le problème immédiatement,3
285675,13-NOV-11,12-NOV-11,Karingula,,fr,67.68.75.174,johanne.brousseau081@sympatico.ca,13955438,000000121203182,5,5,"J'attends le technicien ce matin pour l'installation. Si tout se passe entre 8 h et midi et que le service est bon, ce sera parfaitement résolu.",5
285676,13-NOV-11,12-NOV-11,Kaitlin,,fr,70.49.54.135,louise.bouthillier@sympatico.ca,13956346,000000121193090,1,4,"le représentant qui m'a répondu était en Tunisie. J'ai demandé qu'il me transfère au Québec ce qu'il m'a dit qu'il ne pouvait pas faire.Aussi, ça fait 3 fois qu'un ( ou deux) techniciens viennent ici pour installer de la fibre optique, ce qu'ils n'ont toujours pas réussi.¨¸Ca fait donc 3 fois que nous devons nous empêcher de sortir pour travailler pour acceuillir ces techniciens. C'est vraiment intolérable",1
285677,13-NOV-11,12-NOV-11,Alvaro,,en,76.71.56.191,mistyingraham@sympatico.ca,13957106,000000121197031,5,5,,5
285678,13-NOV-11,12-NOV-11,Steve,,fr,69.156.217.56,ivonne.x.bonilla@sympatico.ca,13954910,000000121205736,5,5,"J'ai été servis par un agent anglophone, quand mon choix de language était le français.  Une chance que je parles les deux langues officiels du Canada, car votre agent était uniquement anglophone.  Très bon service, mais dans la mauvais langue au départ.",3
285679,13-NOV-11,12-NOV-11,Amir,,fr,67.70.133.67,shedouk@sympatico.ca,13958856,000000121205007,4,3,faut que je rappelle le 16 novembre pour d'autres info,4
285680,13-NOV-11,12-NOV-11,Etuwa,,fr,174.94.108.50,judyalain@sympatico.ca,13955606,000000121197501,4,5,,5
285681,14-NOV-11,13-NOV-11,Danny,,en,70.50.176.170,stephen.vander@sympatico.ca,13966126,000000121211661,5,5,"Nothing it was perfect service, friendly and fast.",5
285682,14-NOV-11,13-NOV-11,Priyanka,,en,69.159.4.225,iunsworth@sympatico.ca,13962916,000000121213982,5,5,They both did very well.,5
285683,14-NOV-11,12-NOV-11,Martin,,en,70.26.118.242,joan.brindle@sympatico.ca,13955386,000000121199323,1,1,"I spent 2 1/2 hrs on the phone to fix my bell securtiy program which is not working at all. He was very nice and I could understand every thing he was saying. He tried everything even taking your security program off my computer but he could not install it again.  It is now Monday November 14'th and I am still waiting for someone at ""second level"" to call me about this problem.  I am using my computer will no anti-virus or any kind of protection that I'm paying for.  Please fix my problem!!",3
285684,14-NOV-11,13-NOV-11,Ayoub,,fr,24.201.177.124,pierluc.champigny@sympatico.ca,13965190,000000121208995,1,1,"J'ai besoin que internet fonctionne très rapidement car j'en ai vraiment vraiment à l'aide svp...

Luc Champigny",1
285685,14-NOV-11,13-NOV-11,Haricharan,,en,184.146.168.225,bubjgm@bell.net,13961224,000000121208862,2,1,SUN TV was cancelled by Bell without notice.  SUN TV was viewed by my household about 50% of our viewing time.  This is very discouraging.  Can Bell bring back SUN TV?  ,
285686,14-NOV-11,13-NOV-11,Rey,,en,65.92.110.206,akabouch@bell.net,13960504,000000121215537,3,3,"me having to call in three times about the same issue is a little annoying, would have been nice if it was resolved the first time.",3
285687,14-NOV-11,13-NOV-11,Jamel,,fr,174.92.230.243,cerela@sympatico.ca,13961398,000000121213580,5,4,,5
285688,14-NOV-11,12-NOV-11,Mario,,en,65.94.135.174,mackrs@sympatico.ca,13956546,000000121192290,3,3,"the account was not setup properly to the agreement made and I have had to call back twice to attempt to have that done. 
to answer the question, if you say your going to do something - do it, why should i keep calling back to have stuff corrected.",4
285689,14-NOV-11,11-NOV-11,Diego,,en,142.55.90.4,stephenwinter@sympatico.ca,13949902,000000121187696,4,4,,3
285690,14-NOV-11,13-NOV-11,Vincent,,en,70.26.140.195,esprague@sympatico.ca,13962186,000000121206535,4,4,,5
285691,14-NOV-11,13-NOV-11,Suresh kumar,,en,70.53.40.61,satlin@sympatico.ca,13965836,000000121212408,1,2,"We said that we couldn't keep holding while Mr. Kumar consulted with others.  He kept telling us it would only be a few more minutes, which was not the case.  We finally hung up.
We had reported problems with internet connection over the past week.  Even though we hung up and the call did not resolve the issue at the time, it seems to be back to normal today, so perhaps the situation has been corrected.  We would like to know what caused the problem and how it was fixed if it was, or if this was a server issue.  
Customers should be informed of these fixes and how to prevent problems so the connection is more reliable in future.
Sandra Atlin and Gordon Atlin",2
285692,14-NOV-11,10-NOV-11,Karen,,en,70.30.132.68,doug.mclaughlin@bell.net,13931786,000000121150389,5,5,"I used the Bell recommended defaults when setting up the internet connection and wireless home network during installation of the 2701HG-G 2Wire modem.  The documentation I received from Bell states that WPA security is the most secure option for wireless networks.  However, the less secure WEP option is the Bell default.  Why is WEP the Bell default?  Is it recommended that the user should select the WPA option instead of choosing the default?  What's the risk of using WEP instead of WPA? ",4
285693,14-NOV-11,12-NOV-11,Shirin,,en,76.67.114.111,alburton@sympatico.ca,13951592,000000121194424,4,4,,5
285694,14-NOV-11,08-NOV-11,Manoranjith,,en,70.27.11.185,jnsm@bell.net,13910864,000000121103055,5,5,Nothing. Smooth operation.,5
285695,14-NOV-11,12-NOV-11,Nadyn,,en,76.64.98.105,sfrowley@sympatico.ca,13958800,000000121200982,4,4,,3
285696,14-NOV-11,13-NOV-11,Salvador,,en,184.147.52.216,rwtweedell@sympatico.ca,13965694,000000121214207,5,5,,4
285697,14-NOV-11,13-NOV-11,Sarah,,fr,69.157.158.200,cecile.c.auger@sympatico.ca,13961378,000000121214010,4,5,"Service conforme à mes attentes, dans les plus brefs délais, excellent.",4
285698,14-NOV-11,11-NOV-11,Habib,,fr,64.229.72.14,m.maisonneuve@sympatico.ca,13946546,000000121186719,5,4,Rien de plus,4
285699,14-NOV-11,08-NOV-11,Ajay,,en,174.95.69.96,rickmck@bell.net,13915374,000000121108138,1,1,"AGAIN , SIMPLY RESET MY EMAIL PASSWORD",1
285700,13-NOV-11,13-NOV-11,Rodolfo,,en,174.89.176.22,judith.besse@sympatico.ca,13955598,000000121206110,5,5,nothing,5
285701,13-NOV-11,12-NOV-11,Jose,,en,174.95.1.145,cvcar@sympatico.ca,13953032,000000121192025,3,4,,4
285702,13-NOV-11,12-NOV-11,Tarek,,fr,174.93.244.61,anne.letendre@sympatico.ca,13951830,000000121198123,5,5,rien ,5
285703,14-NOV-11,13-NOV-11,Mohamed,,en,67.68.220.146,sue_guy@sympatico.ca,13966172,000000121215067,5,4,,4
285704,15-NOV-11,14-NOV-11,Ritwik,,en,184.147.9.231,patricianorton@bell.net,13973476,000000121222744,3,4,,3
285705,15-NOV-11,14-NOV-11,Edwin,,en,67.70.28.199,moondockers@sympatico.ca,13972952,000000121224839,4,5,"This time it was excellent, but the last time I'm not sure the rep knew what he was doing and did not help me at all.",5
285706,15-NOV-11,14-NOV-11,Ayoub,,fr,76.67.140.2,deniselacroix@bell.net,13968990,000000121231497,5,5,J´ai trouver que le personnel qui a répondu a ma demande etait tres compétent.,5
286206,13-NOV-11,12-NOV-11,John,,en,70.24.150.238,bad4u@sympatico.ca,13952036,000000121196394,5,4,nothing,5
286207,13-NOV-11,22-SEP-11,Katrina,,fr,70.51.50.148,farid_adjimi@sympatico.ca,13355900,000000120062656,5,5,allouer plus de temps de traitement des appels car certain cas nécessitent plus de temps.,4
286208,13-NOV-11,12-NOV-11,Bob,,en,184.147.116.203,brysont.j@sympatico.ca,13952450,000000121203918,4,4,Bell contacted us initially to say that we needed to upgrade our system as it was not working efficiently. The guy who came was very pleasant and knowledgeable but we had several problems with the internet and couldn't get the WiFi to work at all. It was quite frustrating to have to call at all since we didn't initially have any problems.,5
286209,13-NOV-11,10-NOV-11,Thierry,,fr,76.70.62.60,david05071999@sympatico.ca,13931368,000000121151030,5,5,,5
286210,13-NOV-11,12-NOV-11,Radhika,,en,70.49.187.22,edithnippard@sympatico.ca,13953688,000000121197633,5,5,Nothing you could do to improve my experience that i had yesterday,5
286211,13-NOV-11,12-NOV-11,Nelly,,en,65.92.50.5,darvind@sympatico.ca,13953190,000000121190141,5,5,,4
286212,13-NOV-11,12-NOV-11,Visakan,,en,174.95.13.19,hans4d@sympatico.ca,13954568,000000121203269,4,4,"Accepted the fact that I am an existing Bell customer, especially when your screen shows whom you are talking to",4
286213,13-NOV-11,12-NOV-11,Mohammed,,en,216.221.67.250,gasparfamily@sympatico.ca,13954208,000000121201468,1,1,Call me back if I get cut off and call me back if you say you are going to call me back.,1
286214,13-NOV-11,12-NOV-11,Abir,,fr,70.29.151.84,g.lussi@sympatico.ca,13954144,000000121194600,5,4,,5
286215,14-NOV-11,13-NOV-11,Harathi,,en,70.26.118.133,janeenpp@sympatico.ca,13963014,000000121211030,5,4,I am impressed with your people,4
286216,14-NOV-11,13-NOV-11,Arbi,,fr,70.30.178.213,famille_maguire@sympatico.ca,13962238,000000121212129,5,5,,5
286217,14-NOV-11,13-NOV-11,Marc,,en,184.148.233.30,t.mallozzi@sympatico.ca,13966252,000000121216563,1,1,"Given me the answer as to why I had no internet service for about 2 hours on November 13, 2011 - in the evening & why no one called my back like they said they would at 8:01 PM Customer Service said someone from TECH would call me back within 1/2 Hour - no one did - on November 14, 2011 there was a voice mail saying that they just verified my internet & it seems to be working - ya that's great - but why was it down - because too many people were on maybe (well it's almost Christmas & every year it's always down cause too many people are on it - well I got no response & I'm sure this will not get any response now either.",1
286218,14-NOV-11,11-NOV-11,Daniel,,en,70.50.96.217,km.snell@sympatico.ca,13945840,000000121179073,5,4,recalulated my bill to reflect my proper balance instead of having to pay an incorrect amount and having to wait up to two months for credit.,3
286219,14-NOV-11,12-NOV-11,Alfredo,,en,184.145.104.123,claudio41@sympatico.ca,13952880,000000121204470,4,4,,3
286220,14-NOV-11,08-NOV-11,Abdelalim,,fr,70.48.145.12,maud.bonheur@bell.net,13913084,000000121109378,5,5,,5
286221,14-NOV-11,12-NOV-11,Anirban,,en,76.66.95.173,wwilkes@sympatico.ca,13960042,000000121189625,5,5,nothing,5
286222,14-NOV-11,12-NOV-11,Porushotham,,en,69.157.45.35,lawrencewu@sympatico.ca,13956116,000000121205507,4,4,"My issue was the internet modem kept cutting out causing me to reboot the modem more than a dozen times a day for the past two weeks. Finally, after serveral calls, the agent on this Saturday identified the problem was the faulty power adapter. If you can post on the web some most common technical problems, it may help me to describe the problem better to the help desk.",4
286223,14-NOV-11,11-NOV-11,Steve,,en,74.15.240.149,rossmcgowan@bell.net,13949158,000000121184973,3,2,Diagnosed the problem without me having to take my network apart to confirm it was your tower that was root cause.,2
286224,14-NOV-11,10-NOV-11,Elizabeth,,en,65.95.81.198,iversodi@sympatico.ca,13933462,000000121157878,5,3,The initial problem was resolved in that I could now access the internet and read my e-mails by being switched to Bell Mail. There was a technical problem for 4 or 5 customers which had to be resolved with Sympatico. I was called back the next day and the technician accessed my computer and the initial problem with Sympatico access was resolved. The people involved were very helpfull and knowledgeable.,5
286225,14-NOV-11,13-NOV-11,Shirin,,en,174.89.198.180,ivysam@sympatico.ca,13962918,000000121213246,3,4,The rep didn't speak English very well and was extremely hard to understand.,4
286226,14-NOV-11,13-NOV-11,Walid,,fr,67.68.228.222,marodecaps@sympatico.ca,13964322,000000121209636,5,5,"Pour la vitesse internet vérifié par le technicien, elle devrait ëtre a 7mbps et actuellement est 6. y-a-il une solution.
Merci!",4
286227,14-NOV-11,11-NOV-11,Timothy,,en,74.15.251.113,chris.coral@bell.net,13941954,000000121187996,2,2,"Very long wait times in call queue. No explanation of the problem, and not very friendly. Please note this is not for the gentleman I was talking to on the Friday evening initial call this was for the person I contacted when I called back on Sunday.",1
286228,14-NOV-11,31-OCT-11,Sam,,en,70.48.168.3,mj.mears@sympatico.ca,13826302,000000120919809,5,5,,5
286229,14-NOV-11,12-NOV-11,Edgar,,en,70.26.59.168,fkormendi8@sympatico.ca,13954004,000000121204665,5,4,,5
286230,15-NOV-11,14-NOV-11,George,,en,174.95.213.254,sherkl@sympatico.ca,13974624,000000121232079,5,4,"proactive measures to ensure existing customers aren't overpaying for a plan, If I didn't call I would have been billed $40 more per month, it would be 
Nice if Bell initiated the savings call rather than me. ",3
286231,15-NOV-11,14-NOV-11,Wafa,,en,50.100.130.80,len.annette@bell.net,13971828,000000121219864,5,4,,5
286232,15-NOV-11,11-NOV-11,Naveenkumar,,en,65.93.84.30,sdgiles@sympatico.ca,13949488,000000121182310,5,5,it was fine,5
286233,15-NOV-11,07-NOV-11,Chae,,en,64.231.51.169,mkowanetz@sympatico.ca,13900282,000000121076382,5,5,Pro-actively let me know that my Internet monthly usage was being increased so that I could save the $5 in insurance that I no longer needed.,3
286234,16-NOV-11,15-NOV-11,Baltharaj,,en,174.95.84.106,j.english@sympatico.ca,13980938,000000121243504,5,5,Nothing,5
286235,16-NOV-11,15-NOV-11,Deepthi,,en,70.54.17.141,harold.i@sympatico.ca,13980502,000000121265876,5,5,technical analyst was knowledgeable and helpful ,5
286236,16-NOV-11,14-NOV-11,Ruth,,en,70.30.55.5,campbellmj@sympatico.ca,13968152,000000121234590,5,4,,3
286237,16-NOV-11,15-NOV-11,Noureddine,,fr,70.29.255.244,mckanick@sympatico.ca,13983724,000000121255640,1,1,,1
286238,16-NOV-11,13-NOV-11,Kyle,,en,76.67.67.121,hvanem@sympatico.ca,13962842,000000121213535,5,5,"Been there in the first place when my account was blocked, with actual answers.",
286239,16-NOV-11,13-NOV-11,Diego,,en,174.92.93.169,sofia.m@bell.net,13966054,000000121206957,5,5,Can not think of one.  The representative was very helpful and provided numerous options to assist in resolving my issue. Excellent service.  Thank you!,5
284693,16-NOV-11,15-NOV-11,Seshadri,,en,70.52.9.92,barbara.bisset@sympatico.ca,13977094,000000121263607,3,4,"This was my 2nd inquiry on same problem.1st was Nov 14, 11:11AM I was given a Transaction number 14199447 for access to my problem if I needed to call back.(which had to be done in 48 hours) I called back, gave my trans. no.which did not mean anything to anybody. I was passed on to billing dept, who passed me to TV dept who finally passed me to correct techanical dept who orginated trans no. He told me his name &I said I talked to him last night about my problem, he said no, apparently another employee uses his name. I asked him to refer to emails we exchanged last night. He could not access them, so I had to tell my story again. He said he was referring me to another person who would correct problem. This was Seshadri who could not hear me. I asked if he was not in same office as Antony? He said no. I guess he was in other city. He did fix problem. Total time spent on this was approx. 3 hours.So you should cancel your Transaction nos. noboby seems to know what they are & they cannot be accessed,(waste of time I I do not appreciate people telling me they didn't talk to me when they where having others use his name. This is one reason I went to videotron instead of Bell for my TY service. . If I have a problem I can talk to someone in my city & get an immediate soloution.I only hope no more problems arise in near future.It takes too long to clear them. Especially when they can't hear you, I can't understand them and have to keep asking them to repeat what they want. I can not stand much more of this. ",2
284694,16-NOV-11,15-NOV-11,Bismiya,,en,174.94.43.110,2bstevenson@sympatico.ca,13975798,000000121265798,1,3,"I could not understand the lady that was helping me, there was to much static on the phone and my internet is very slow!",1
284695,16-NOV-11,15-NOV-11,Hechmi,,fr,67.68.5.199,claudettelegault@bell.net,13978234,000000121265185,5,4,le probleme n etait pas avec vous on ma expliquer que c etait mion ordi.,5
284696,16-NOV-11,15-NOV-11,Brett,,en,70.26.69.208,mtfnuzzo@bell.net,13984336,000000121248119,5,4,,5
284697,16-NOV-11,11-NOV-11,Aswathy,,en,204.101.237.139,gbmacpher@bell.net,13943714,000000121183427,4,4,Explained better why aspects could not happen during previous calls on same issue.issues @,4
284698,16-NOV-11,23-OCT-11,Ricardo,,en,184.148.127.36,tombannerman@sympatico.ca,13734854,000000120750686,1,1,"Be more honest and upfront, about added features, i.e. PC care, like as the customer 'do I really need this service'.  Or is it just another revenue grab by Bell Internet.  I was having trouble with my internet connection Sunday October 23rd, so I was unable to see in print the new features being offered and at what cost.  Another bug for me, the new internet modem (with a one time charge of $ 49.95) was to be sent to me, Bell Internet claimed it would be shipped by Purolator.  On Oct 24th I spoke to the Bell Business office (Bell agent ID: EX78731)who told me the new modem would be shipped by regular Canada Post mail. When Nov 3rd rolled round I still had not received the new modem, it meant another call to the Bell Business office, at which time I learned the modem had been shipped by Purolator, since I was not home, the package was returned to the depot.  Purolator did not leave a message at the door that they had attempted to deliver the modem, so I was unaware there had been a delivery attempt.  On Nov 4th when I spoke to the Bell Business office I requested that if the new modem was going to be shipped again via Purolator to ship it to my office address in Toronto. But Bell refused to send me an email to confirm if the second attempt would be by Purolator or regular Canada Post mail.  Today, I phoned the Bell business office yet again, didn't get any satisfaction really.  This time I did receive an email which included a tracking number to follow up with Purolator.  At the moment I don't know where in the Purolator system the new modem is, still awaiting a reply to my email to their online tracking system.  I am at a point where I don't want this new modem, it is a curse.

Considering I've been a Bell telephone customer for some 35 years, I'm not a happy customer at this moment.

",2
284699,16-NOV-11,15-NOV-11,Ashley,,en,67.71.4.49,jackieandscott@sympatico.ca,13980998,000000121253592,3,1,"Simply amend your records.  The fact that Bell has been so unprofessional in rectifying their mistake is totally inexcuasable. For this, I am considering changing my service, after 25 years!!!!",1
284700,16-NOV-11,15-NOV-11,Marta,,en,184.144.158.141,fanjo488@sympatico.ca,13979666,000000121261525,1,2,"Your agent Roger #16502 was rude, did not solve the problem, made it worse, and finally disconnected me. Not happy with your employees in India. The girl in El Salvador, Marta #XV719 tried to help",2
284701,16-NOV-11,13-NOV-11,Youssef,,fr,209.226.151.41,brunelle.jules@bell.net,13961202,000000121217508,4,3,"Ici ai pointé (Plutôt) pour la simple raison que le résultat désiré n'a été atteint qu'avec un 3ième intervenant (À20hr.50 ce soir.  Les 2 autres précedents n'ayant pas réussis à réparer le problême même après une tentative de plusieurs minutes tandis que'avec le 3ième, il aura réglé le problème en dedans de 3 minutes, soit le temps de se situer suite à quoi il n,a eu qu'a rétablir le bon mot de passe
Bravo à ce dernier.
Je dois admettre que votre service est généralement excellent et je ne vous en tiens aucune rigueur sur les difficulté rencontrées avec 2 de vos techniciens = Merci!",5
284702,16-NOV-11,15-NOV-11,Anup,,fr,69.157.84.202,berg.chart@sympatico.ca,13977254,000000121264584,4,5,,5
284703,16-NOV-11,13-NOV-11,Dilli,,en,174.92.87.125,cwhyte@bell.net,13961680,000000121211851,3,4,,3
284704,16-NOV-11,13-NOV-11,Hassan,,en,174.92.87.125,cwhyte@bell.net,13961678,000000121213320,3,4,,3
284705,16-NOV-11,15-NOV-11,Walid,,fr,70.24.176.47,mireillephilie@bell.net,13984073,000000121257336,5,5,,5
284706,16-NOV-11,12-NOV-11,Haythem,,en,69.158.71.161,a.p.lavoie@sympatico.ca,13951368,000000121200781,5,4,,4
284707,16-NOV-11,15-NOV-11,Abdelhakim,,fr,174.91.255.54,andree23@bell.net,13976692,000000121255229,2,1,dONNER DES COURS À CELUI QUI M'A RÉRONDU À MON PRMIER APPEL,1
284708,13-NOV-11,12-NOV-11,Jose,,en,174.94.9.45,anne.ward@sympatico.ca,13951832,000000121196471,5,5,I could hear and understand Jose very well but you could do something to reduce the background noise.  The service I received was so good that I actually shared my satisfaction of it with friends at dinner later in the day.  Excellent service.,5
284709,13-NOV-11,04-NOV-11,Gabriel,,en,64.231.94.109,ja_wark@bell.net,13868752,000000121019635,5,5,,5
284710,13-NOV-11,08-NOV-11,Zulfiquar,,en,76.69.128.57,shirley.trentowsky@sympatico.ca,13916292,000000121098637,4,5,Ensured that I understood that the price was only for 1 year and given an estimate of a potential fee change.  Seniors need to have some notion of this as their incomes dod not have the potential to increase without employment income.,4
284711,13-NOV-11,12-NOV-11,Med Amine,,fr,174.95.235.128,madeleine01@sympatico.ca,13956556,000000121198230,5,5,,5
285230,12-NOV-11,11-NOV-11,Tine,,en,76.71.52.102,mleyland@sympatico.ca,13947498,000000121178784,5,5,nothing,5
285231,12-NOV-11,11-NOV-11,Asra,,en,70.26.75.168,h.s.celik@sympatico.ca,13944148,000000121180127,5,5,Just put Asra on the line. She will solve the problem. She was very polite and efficient,5
285232,12-NOV-11,11-NOV-11,Sujay,,en,74.198.9.163,jwsugarman@sympatico.ca,13945536,000000121187959,1,1,,1
285233,12-NOV-11,08-NOV-11,Mohamed,,fr,174.93.131.120,vincent.cote.82@bell.net,13917434,000000121116824,3,4,Le représentant avait de la difficulté à expliquer clairement la solution à mon problème. Merci de transférer mon appel à des gens d'expérience plutôt qu'à des adolescents qui ne s'expriment pas dans mon language.,3
285234,12-NOV-11,11-NOV-11,Timothy,,en,74.12.42.161,scm888@bell.net,13949460,000000121178738,5,5,"As in all large companies, the automated system before getting to an actual person can be tiresome.",5
285235,12-NOV-11,11-NOV-11,Visakan,,en,70.24.93.86,d.templeman@bell.net,13942390,000000121174379,4,4,n/a,5
285236,12-NOV-11,11-NOV-11,Osman,,fr,174.88.86.58,rpilon001@sympatico.ca,13949180,000000121180365,3,3,"Le technicien a travaillé longuement.Toutefois, nous avons dû appeler au service â la clientèle après son départ notre portable ne fonctionnait pas .Plutôt déplaisant... service incomplet. D'autant plus que mon conjoint l'a aidé grandement durant l'installation !!!!des collègues au travail m'ont déconseillé de continuer de faire affaires avec Bell.",
285237,12-NOV-11,05-NOV-11,Ines,,fr,69.159.93.220,reggie1@sympatico.ca,13883302,000000121046711,3,4,Difficulté à bien entendre le représentant. Je devais souvent le faire répéter.  Son trop bas de son côté.,4
285238,13-NOV-11,11-NOV-11,Sofien,,fr,76.67.155.115,biancatremblay@sympatico.ca,13941348,000000121186852,4,4,,4
285239,13-NOV-11,12-NOV-11,Chekib,,fr,70.27.237.234,monique.boyer@sympatico.ca,13957204,000000121205531,1,1,personel plus competant,2
285240,13-NOV-11,11-NOV-11,Felix,,en,74.14.86.140,p-may@sympatico.ca,13948124,000000121181549,5,1,I woke up this morning and had the same problem. I remembered what he explained to me and followed the same proceedures.It is now working again but i'm not confident it will resolve the problem If not i will be calling back,3
285241,13-NOV-11,12-NOV-11,Gustavo,,en,174.95.204.167,tincann@sympatico.ca,13959550,000000121194946,5,5,nothing,5
285242,14-NOV-11,11-NOV-11,Richard,,en,70.48.165.98,lplevesque@bell.net,13946394,000000121169415,5,1,i don't think you could have solve my problem---your man- richard tried his best--but could not get control of my computer.,5
285243,14-NOV-11,13-NOV-11,Pascal,,fr,174.89.133.99,karen.jean-claude@sympatico.ca,13963558,000000121208310,5,5,laisser un message concernant la panne de votre serveur. J'ai du attendre 45 minute s avant d'avoir une conversation avec votre agent technique!,2
285244,14-NOV-11,13-NOV-11,Claudia,,en,69.159.0.104,carmenstdenis@bell.net,13961304,000000121206671,4,4,"There was something in the tone of the operator that sounded like she was annoyed with me. I did have difficulty hearing her voice and asked her to repeat things. Most of your operators have a warm fuzzy feeling, this one didn't. It's not a question of syntax but one of prosody.",4
285245,14-NOV-11,13-NOV-11,Edward,,en,70.53.118.52,douglassford@sympatico.ca,13962004,000000121214552,5,5,"Dear Sir or Madam:

Edward worked like a professional, diagnostic technician and rectified errors with our fibre optic internet line.

Previous technicians that we contacted that day (twoare not listed) were not even qualified to work for Bell.

Edward's spoken manner and technical skills epitomize the ideal technician that your company should employ. 

If it weren't for Edward, I would have discontinued internet services with Bell.

You need to better train your employees both in communication and technical trouble-shooting skills.

Based on most service calls with your corporation, I'm surprised that you're still in business.

If you wish to remain competitive and not lose customers to cable companies, hire more people such as Edward.  That is, if you can find them.

Edward should be promoted to a trainer for most of the service people at your company who don't know how to work or don't wish to work.

Bell is a huge corporation.

You can't afford not to have technical representatives such as Edward.

Edward doesn't deserve Bell.  You're lucky that you have him in your employ.

Again, my experience with Edward epitomized the ideal in professionalism for which every customer hopes.

He should also serve as the standard for the type of employees whom you should hire.

Edward deserves either a raise in salary or a promotion.

It was a pleasure working with him.

Again, he saved your company another lost customer.

Please consider my objective suggestions.

If you wish to phone me in regard to the contact with Edward, feel free to at: (905) 843-3254.

Yours truly,

Douglas Ford
",5
285246,14-NOV-11,12-NOV-11,Chenrup,,en,174.95.133.122,john.dearden@sympatico.ca,13955454,000000121200369,5,5,,5
285247,14-NOV-11,13-NOV-11,Srinivasan,,en,69.157.119.7,haggisrs@sympatico.ca,13962672,000000121214529,5,5,"nothing, Srini was terrific!!",5
285248,15-NOV-11,13-NOV-11,Alex,,en,65.93.84.214,mcpetton@sympatico.ca,13964438,000000121212851,2,1,"Come up with a solution eg, upgrade modem, check lines, etc",2
285249,15-NOV-11,18-OCT-11,Joy,,en,70.29.126.37,hunesha@sympatico.ca,13669604,000000120624913,5,5,It took too long for the connection of the internet service (four days)Wow,5
285250,15-NOV-11,14-NOV-11,Aika,,en,76.66.126.173,scullydog@sympatico.ca,13974490,000000121231085,5,5,Not had the three previous customer service reps. screw up my account over & over,3
285251,15-NOV-11,14-NOV-11,Patricia,,en,70.51.72.193,angie.myles@sympatico.ca,13967470,000000121225296,4,1,"Your technician, on my second call, did all that she could do.  No matter how many times she tried, the same problem reoccurred.  She decided to send the issue to another level above her to take care of my problem.  Hopefully, my issue will get taken care of today.  I believe that both technician with whom I spoke couldn't have done any better.",4
285252,15-NOV-11,14-NOV-11,Mindy,,en,174.91.34.168,e-klektek@bell.net,13969314,000000121232440,4,4,,5
285253,15-NOV-11,14-NOV-11,Sam,,en,76.67.120.54,george.roy@sympatico.ca,13969972,000000121232357,5,5,It was done very well,5
285254,15-NOV-11,13-NOV-11,Stephane,,fr,72.37.171.196,abradai@sympatico.ca,13960424,000000121207268,4,4,Il y a beaucoup d'erreur de facturation il faut être patient et se liberer une heure par mois. Stéphane à fait du bon travail. mais il fallait je que passe par quelqu'un qui me dit que c'est le système on peut rien faire. ,3
285255,15-NOV-11,14-NOV-11,Sylvie,,fr,70.53.178.165,blaise.levesque@bell.net,13967892,000000121224772,3,4,Rien de plus,4
285256,15-NOV-11,14-NOV-11,Loyda,,en,67.71.63.162,pompous.pleasures@sympatico.ca,13973730,000000121230366,5,5,have the gal that helped me train the others!!i loved the fact that she did not repeat everythhing i said!!!,3
285257,15-NOV-11,14-NOV-11,Jamila,,fr,76.65.82.99,R07Robson@sympatico.ca,13967026,000000121229474,1,,voir autre message envoyer,1
285707,15-NOV-11,13-NOV-11,Veerapuram,,en,65.94.133.90,j.priest@sympatico.ca,13962944,000000121213335,4,1,,2
285708,15-NOV-11,10-NOV-11,Amir,,fr,74.12.167.134,lroy000@sympatico.ca,13935406,000000121166877,5,4,,5
285709,15-NOV-11,08-NOV-11,Roy,,en,74.15.242.249,CUMIN44@sympatico.ca,13904746,000000121121996,5,5,,5
285710,15-NOV-11,13-NOV-11,Walter,,en,71.200.28.209,habrooks@sympatico.ca,13962662,000000121213445,5,5,,5
285711,15-NOV-11,05-NOV-11,Walid,,fr,65.94.2.49,famille.marcotte@sympatico.ca,13879040,000000121045300,4,3,"me brancher sur ''HAUTE VITESSE'' tel
que le service pour lequel je paie à 
chaque mois depuis 20ans",3
285712,15-NOV-11,10-NOV-11,Skander,,fr,184.145.213.36,lbergeron12@sympatico.ca,13935022,000000121165925,5,5,"J'ai reçu aujourd'hui le 15 novembre les pièces défectueuses pour remettre en fonction l'Internet. Donc, l'amélioration serait la réception plus rapide des pièces à changer. L'attente a été de 6 jours (incluant fin de semaine ). ",5
285713,15-NOV-11,14-NOV-11,Vijayashanti,,en,174.95.169.83,jcmchu@sympatico.ca,13970798,000000121220798,4,4,,5
285714,16-NOV-11,15-NOV-11,Houcem,,fr,174.95.121.42,leclercb@sympatico.ca,13982604,000000121253787,4,2,C'est mon ordinateur le problème ,4
285715,16-NOV-11,15-NOV-11,Tracy,,en,184.145.2.200,janred@sympatico.ca,13981130,000000121245558,5,5,nothing,5
285716,16-NOV-11,15-NOV-11,Chuck,,en,69.158.1.57,tain@sympatico.ca,13987276,000000121265789,1,1,,1
285717,16-NOV-11,15-NOV-11,Pierre,,en,70.53.45.85,malcolmrowan@sympatico.ca,13983246,000000121244301,1,1,,2
285718,16-NOV-11,15-NOV-11,Joy,,en,76.67.11.141,jeff.lawrence@sympatico.ca,13981348,000000121254793,4,4,"My November bill did not reflect a new reduced cost contract with Bell negotiated at the end of October. The CSR explained that I would be credited with adjustments later, probably in December. This resolved my main concern. 
However I would have preferred to have been billed for the true cost of November.",4
285719,16-NOV-11,15-NOV-11,Ammar,,fr,174.93.202.116,pierre.duchaine2@sympatico.ca,13985166,000000121259937,3,4,"Le conseiller a du demander de l'aide , car il ne connaissait pas le probleme.",4
285720,16-NOV-11,15-NOV-11,Thierry,,fr,204.19.122.2,thalie.hebert@sympatico.ca,13987436,000000121256738,4,4,,4
285721,16-NOV-11,15-NOV-11,Mehdi,,en,74.12.60.80,jpsoubliere@sympatico.ca,13981838,000000121264158,1,1,"I have been a cust. for many years, and thoruhg Sym and Primus, have been using jp@soubliere.com as my email address.
Recetly, all of my emails arrive to my clients under the ""pure"" symapatico address due to changes made at Bel's SMPP server. The individual I spoke to simply denied any of this, kept telling me that your serve was fine since my sympatico address was fudnitoning, and that was it.
I asked to speak to some else, and he told me that it was forbitten from allowing this.
I asked for another phone number, and he told me that there were none.
I now feel that I will have to go elswhere, after more than a decade, to get my old servce back.
This, of course, will include my home phone.",1
285722,16-NOV-11,15-NOV-11,Diego,,en,70.51.57.77,hoswald@sympatico.ca,13980700,000000121247445,4,3,Use less technical jargon and give similar instructions.,4
285723,16-NOV-11,15-NOV-11,Charles,,en,15.195.201.88,andrew.odenwald@sympatico.ca,13976702,000000121244907,5,5,Eliminate the need for me to call in the first place. I had to call since one of your previous rep's entered my order incorrectly.,3
285724,16-NOV-11,15-NOV-11,Neira,,fr,97.103.20.104,clo.mike@bell.net,13978254,000000121246061,5,5,,5
285725,16-NOV-11,15-NOV-11,Mir,,en,184.147.41.24,kathyanddave@sympatico.ca,13982074,000000121249433,5,5,nothing,4
285726,16-NOV-11,12-NOV-11,Vladimir,,en,174.91.49.244,vincent.chaignet@sympatico.ca,13959818,000000121200532,3,3,"confirmed modem functioning and conmnection was appropriate but concluded could not complete successful connection due to problems with my computer, which had to be fixed independently",4
285727,16-NOV-11,15-NOV-11,Sajid,,en,64.231.249.102,ted.wall@sympatico.ca,13987371,000000121261927,2,3,Representative should have more knowledge relative to the problem.,2
285728,16-NOV-11,15-NOV-11,Ajay,,en,69.159.4.236,gslobodian@sympatico.ca,13980346,000000121245090,5,5,,5
285729,16-NOV-11,19-MAY-11,Romeo,,en,70.31.73.100,asawyer@bell.net,12060183,000000117233859,5,5,Absolutely nothing,5
285730,16-NOV-11,15-NOV-11,Kali,,en,70.50.57.54,ejledesma@bell.net,13979402,000000121253885,2,2,dont disconnect the customer while rep put us on hold,
285731,16-NOV-11,15-NOV-11,Kevin,,en,184.144.65.14,wpeaker@sympatico.ca,13988174,000000121255338,4,4,,5
285732,16-NOV-11,13-NOV-11,Andy,,en,76.64.2.61,p.bruner@bell.net,13965006,000000121211621,5,4,,5
285733,16-NOV-11,15-NOV-11,Hatem,,en,64.229.130.48,jl.caissy@sympatico.ca,13981538,000000121252525,5,5,none,5
285734,16-NOV-11,15-NOV-11,Mitchell,,en,174.93.220.110,peter136@bell.net,13985082,000000121257101,5,5,nothing,4
285735,16-NOV-11,15-NOV-11,Ronalie,,en,184.147.122.237,i.holden@sympatico.ca,13980766,000000121251928,3,4,when I signed up for this new internet deal the lady informed me that there was no contract with it but she did not tell me it was only good for 12 months,2
285736,16-NOV-11,15-NOV-11,Denice,,en,70.27.56.91,bonnie.joynt@sympatico.ca,13977502,000000121257073,4,4,,5
285737,16-NOV-11,15-NOV-11,Mike,,en,184.147.61.211,dstewart007@sympatico.ca,13979260,000000121253920,5,5,Speed and professionalism with which my question was answered.,5
285738,16-NOV-11,15-NOV-11,Jan,,en,184.148.187.93,yidong.zhang@sympatico.ca,13988282,000000121255298,5,5,,5
285739,16-NOV-11,15-NOV-11,Michel,,fr,65.92.167.7,nicolerobidas@sympatico.ca,13984550,000000121266455,5,5,   Tout a été très bien le thecnicien parlait clairement même s'il était anglophone bravo.,5
285740,16-NOV-11,15-NOV-11,Gattu,,en,65.92.103.26,carol.gerry@sympatico.ca,13977854,000000121262592,4,4,,4
285741,16-NOV-11,15-NOV-11,Ericka,,en,70.50.62.122,m_wyatt@bell.net,13983168,000000121253221,5,5,"It was resolved as expected, and I could easily understand the representative and what she needed me to do. I was very pleased.",4
285742,16-NOV-11,15-NOV-11,Carmen,,en,70.24.19.124,ronjw@sympatico.ca,13985978,000000121261624,1,1,Get Canadians,1
285743,16-NOV-11,15-NOV-11,Deepthi,,en,65.95.189.64,patella@sympatico.ca,13984894,000000121263659,4,4,,
285744,13-NOV-11,12-NOV-11,Noureddine,,fr,174.93.151.34,mauriceg@sympatico.ca,13956858,000000121194556,4,5,"Je dois avouer que le service a la clientèle s'est amélioré. Plus vite, plus compétent. J'aime bien la prise en charge de l'ordi par votre représentant pour corriger leas problèmes.",5
285745,13-NOV-11,12-NOV-11,Radhika,,en,76.70.102.13,degraaff-reitsma@sympatico.ca,13953318,000000121204437,5,1,"you had a technical problem with some ""tool""  so I understand you could not resolve it.",5
285746,13-NOV-11,12-NOV-11,Sarah,,en,65.94.200.61,dowhaniuk@sympatico.ca,13953544,000000121192947,2,1,They were not able to help us with out new phone and plan. The plan was not flexible even though the plan we wanted was available through a Bell partener. ,2
286240,16-NOV-11,15-NOV-11,Jacqueline,,en,74.12.50.75,jenoka@sympatico.ca,13981394,000000121247152,4,2,"I phoned to discuss the monthly modem rental since I have been paying this rental for years!!! Now I am told I can pay a 1 time fee of $50 for the modem. 
DO YOU HAVE CONNECTIONS TO THE MAFIA?",1
286241,16-NOV-11,15-NOV-11,Zied,,fr,70.31.225.56,nycz@sympatico.ca,13984696,000000121255127,1,1,trouver le probleme,3
286242,16-NOV-11,15-NOV-11,Haley,,fr,70.29.234.245,valeda36@bell.net,13987810,000000121258205,5,4,"Pour une satisfaction complète il serait nécessaire de facturer le client sans effectuer d'erreurs. Vous contactez le client pour aviser que le contrat prend fin bientôt et de vous contacter pour continuer à économiser comme l'indique votre lettre. Alors lorsque le représentant vous explique le nouveau nouveau prix pour renouveler, vous attendez votre nouvelle facture. Quelle mauvaise et déplaisante surprise que d'obtenir une facture avec pénalités de 300$ pour cancellation lorsque ce n'est pas le cas. Ceci est très désagréable et fait perdre toute confiance ou satisfaction. Refaire cette confiance et satisfaction sera pour Bell Canda plutôt très difficile voir même impossible. j'attends la prochaine facture. j'espère que celle-ci sera exacte en touts  points. Les représentants ne sont pas en fautes. Leur service est sans reproche. Si vous devez me contacter ne pas téléphoner. Svp faites le par courriel seulement.",3
286243,16-NOV-11,15-NOV-11,Anne-Marie,,fr,65.93.50.115,brigittegeoffroy@bell.net,13977642,000000121261165,5,5,rien elle etait tes gentille,4
286244,16-NOV-11,15-NOV-11,Pradheep Kumaar,,en,65.92.44.250,fullers@sympatico.ca,13979892,000000121243895,2,2,,4
286245,16-NOV-11,15-NOV-11,Ahmednur,,fr,70.53.223.27,bsl777@bell.net,13977684,000000121264511,5,5,Dans ce cas particulier je tiens à remercier le technicien au téléphone qui a été d'une patience et d'une courtoisie fort appréciéé.  Lise Lavoie,5
286246,16-NOV-11,15-NOV-11,Andrea,,en,74.15.92.36,tcread@sympatico.ca,13987352,000000121248223,4,4,"My problem was an inactive telephone line that supports my Internet connection and my fax machine. After reporting the faulty line to a Bell call centre, I was told I would hear from someone within a day. Hours later, my line was suddenly operative, for no reason I could understand. I would appreciate a call letting me know why it was inoperative and why it suddenly started performing appropriately again. How do I know it's not going to happen again? It's left me feeling very uneasy.",3
286247,16-NOV-11,15-NOV-11,Med Hedi,,fr,70.26.211.230,showtime@sympatico.ca,13986696,000000121249213,4,4,,5
286248,16-NOV-11,15-NOV-11,Jeffery,,en,174.88.1.80,skarpacz@sympatico.ca,13986744,000000121261022,4,4,,4
286249,16-NOV-11,15-NOV-11,Karla,,en,174.89.122.159,jacameron@sympatico.ca,13980980,000000121248583,4,3,Nothing - the lady was excellent and she did everything she could at the time - will call back later when the new modem arrives....,5
286250,16-NOV-11,10-NOV-11,Malek,,fr,70.53.185.237,maximedelorme@sympatico.ca,13936002,000000121155789,4,4,,4
286251,16-NOV-11,15-NOV-11,Ashok,,en,70.24.180.182,jdeabreu@sympatico.ca,13981222,000000121250868,5,5,,4
286252,16-NOV-11,15-NOV-11,Eduardo,,en,74.12.218.64,edmcgurty@sympatico.ca,13979384,000000121265853,5,5,,5
286253,16-NOV-11,15-NOV-11,Roy,,en,174.88.1.80,skarpacz@sympatico.ca,13986746,000000121261558,5,5,"NONE!... ROY DID AN EXCELLENT JOB!
Though Jeffrey was able to fix Internet connection on short-term basis, Roy did additional steps to get issue fully resolved. Both were courteous and did proper tech support steps that resulted in temp and full service restoration. respectively.
 ",4
286254,16-NOV-11,15-NOV-11,Francine,,en,99.239.137.23,youngfamily1@sympatico.ca,13988314,000000121257742,2,1,Your internet service should have been able to provide the information when I asked the difference between the bell rural and the hub.  I was passed onto 4 different departments and none of them were able to help.,2
286255,16-NOV-11,15-NOV-11,Raj,,en,174.117.94.65,hungadunga@sympatico.ca,13980756,000000121244758,3,3,,3
286256,16-NOV-11,15-NOV-11,Luis,,en,184.145.5.213,87_vette@sympatico.ca,13975832,000000121248858,1,1,"after loading your security software on my computer, it no longers works.  I was told by your tech to call Dell to get it fixed.  Then proceeded to ask me to clean up my emails as she thought that might help.  Then told me my PC was to hot and to turn it off for 5 minutes.  I have had to call bell 5 times regarding this issue.  Each time the agent told me I would be called back.  No one,  NO ONE has ever called me back and my pc still doesn't work.  The first call agents name was Mary.  Look on the log.  Everybody has been very courteous, however, cannot fix the problem.  The ticket has been escalated to the techie black hole. 

AM I HAPPY????   NO!!  And you should, as a business with a reputation to keep, be really ticked.",2
286257,16-NOV-11,12-NOV-11,Ayoub,,fr,174.91.247.138,jean-pierre.domin@sympatico.ca,13955136,000000121192087,5,5,,4
286258,16-NOV-11,14-NOV-11,Milo,,en,174.89.108.19,edmudry@sympatico.ca,13969360,000000121223290,5,4,nothing,4
286259,16-NOV-11,12-NOV-11,Sajid,,en,74.14.102.212,theshahidshome@sympatico.ca,13959506,000000121197220,5,5,,5
286260,16-NOV-11,15-NOV-11,Julie Anne,,en,69.157.65.62,cjbateman@sympatico.ca,13978168,000000121264537,5,5,NOTHING,5
286261,14-NOV-11,13-NOV-11,Souhaib,,fr,70.24.197.191,robert_paquet@sympatico.ca,13965584,000000121211523,4,4,,4
286262,14-NOV-11,09-NOV-11,Raj,,en,65.93.205.222,doug.dorscht@sympatico.ca,13920782,000000121141365,3,2,,
286263,14-NOV-11,12-NOV-11,Robert,,en,184.151.127.248,rogernickerson@sympatico.ca,13958370,000000121199022,1,1,"I was transferred 4 times, only after 2 hours and 7 minutes did I speak to someone from the correct department. You could have valued my time!",1
286264,14-NOV-11,13-NOV-11,Walter,,en,76.68.133.218,willby@sympatico.ca,13966692,000000121210414,5,4,,3
286265,14-NOV-11,13-NOV-11,Souhail,,fr,70.30.197.159,eric.robidoux1@sympatico.ca,13962166,000000121215689,5,5,Rien de plus.,5
286266,14-NOV-11,13-NOV-11,Shakeel,,en,70.27.69.163,backacres@sympatico.ca,13960888,000000121212366,4,3,,5
286267,14-NOV-11,07-NOV-11,Rinta,,en,76.67.4.78,karen.l@sympatico.ca,13898220,000000121075886,1,1,"The technician did not know how to solve the internet problem and told me it was a problem with my MAC. Fobbed me off on MAC tech support.  That was not the problem. Suddenly one of the lights on my router came on red then blue and my internet was working again.  The technician had gone through my router lights at least 3 or 4 times and knew that this light was not on.  Either he was wasting my time, covering up a problem or he didn't know the equipment. I spent 58 minutes on the phone ...big waste of time.  Doesn't make me want to switch my TV to Bell that's for sure.",1
286268,14-NOV-11,13-NOV-11,Grace,,en,75.119.251.44,jim.curia@sympatico.ca,13963174,000000121213972,5,5,all good,4
286269,14-NOV-11,13-NOV-11,Houssem,,fr,174.92.162.29,michel.fournelle@sympatico.ca,13964512,000000121215177,3,5,,5
286270,14-NOV-11,13-NOV-11,Walter,,en,76.65.130.250,slewenszpil@sympatico.ca,13966028,000000121214731,5,5,Everything went very very well.,5
284712,13-NOV-11,12-NOV-11,Gregorio,,en,70.50.154.166,ianhome@sympatico.ca,13954812,000000121192491,3,3,"Service was supposedly ""Down"" in my entire area....  This could have been verified earlier in the ""call"", rather than running many tests, re-booting modems etc.",4
284713,13-NOV-11,12-NOV-11,Ruth,,en,174.89.142.186,odevera@sympatico.ca,13957518,000000121191952,3,1,The 866 875 9591 does not have enough customer care rep to answer the line.  tried to all for 3 days bec there was not server available for my rural internet.  i wanted to find out:  - confirmation that the bell server is down - when it will be up - credit for the 3 days that i was without your service,1
284714,13-NOV-11,09-NOV-11,Chantal,,en,174.92.105.100,de.barrett@sympatico.ca,13920468,000000121131789,2,2,"Chantal understood my situation, but had to transfer me to someone else to fix the problem.  He was not as helpful as he should have been, since my problem was caused by Bell.",2
284715,13-NOV-11,12-NOV-11,Carlos,,en,76.69.19.216,brimmell@sympatico.ca,13952424,000000121202345,5,5,"Everything was handled beautifully. Carlos called us back, when he said that he would, twice, to keep us informed about progress to resolve our problem.  We are very grateful and appreciative.  We feel that Carlos is deserving of special recognition for the exemplary way he dealt with us.  Thank you Carlos!! ",5
284716,13-NOV-11,12-NOV-11,Richard,,en,184.145.73.118,iclipsmove@sympatico.ca,13954832,000000121199825,5,5,No improvement needed,5
284717,13-NOV-11,12-NOV-11,Mahdi,,fr,70.29.151.84,g.lussi@sympatico.ca,13954146,000000121203905,5,5,,5
284718,13-NOV-11,12-NOV-11,Abdelhakim,,fr,184.144.191.7,fabiev@sympatico.ca,13953884,000000121195776,3,3,"Je trouve que la communication n'est pas tres bonne, le son. La personne qui parle a un peu de difficulté a nous comprendre...peut-etre ne parle pas tres bien le français...je crois qu'il fait son possible!",3
284719,13-NOV-11,12-NOV-11,Wynbert,,en,70.49.111.81,k.rmbaskin@sympatico.ca,13955658,000000121200431,2,1,I am trying to get my internet problems solved but wasn't done.,3
284720,13-NOV-11,12-NOV-11,Bob,,en,64.231.248.83,bettyanne@sympatico.ca,13952184,000000121193157,5,5,"Nothing
",5
284721,13-NOV-11,12-NOV-11,Kevin,,en,174.89.137.127,d.g.hunt@sympatico.ca,13953062,000000121189850,3,3,"terrible wait time over 1 hour if I had
been told of major problem with first
call I would not wasted 1 hour of my
life making this call",3
284722,13-NOV-11,12-NOV-11,Luis,,en,174.95.24.49,snowflakes@sympatico.ca,13959042,000000121205342,1,1,I wanted 2 email addresses and he erased one of the ones I had.  ,3
284723,13-NOV-11,12-NOV-11,Jewelle,,en,69.156.29.23,bianchi1@sympatico.ca,13952210,000000121194325,3,1,Give me the CORRECT information up front. House your tech support & business office in same country so they are more seamless. Overhaul your customer support division. It stinks. (And this is from years of experience with Bell not just this last round.),1
284724,13-NOV-11,07-NOV-11,Selene,,en,65.93.117.59,lmrozon@sympatico.ca,13899032,000000121085853,4,4,"I indicated I did not want the anti-virus protection, etc. and I still got an email telling me how to download it.  Had to respond to say again didn't want it.",4
284725,13-NOV-11,12-NOV-11,Salvador,,en,184.144.53.190,lionel.cynthia@sympatico.ca,13956260,000000121198555,5,2,"Salvador could not use his expertise as I could not get rc.bell.ca up on my computer due to some problem with the website.
Cynthia.",5
284726,13-NOV-11,12-NOV-11,Mohammed,,en,76.64.127.79,goga@bell.net,13954392,000000121197892,5,4,,5
284727,13-NOV-11,12-NOV-11,Kiely,,en,70.55.31.246,clwilding@sympatico.ca,13952900,000000121193354,2,3,"do what you said you would do. I have had a problem with my bill since May 5th - every time I call you tell me you have resolved the problem and you ahven't. On this call The guy didn't even read the notes on my file from the night before. Unbelievable. Every time this results in me having to call back and spend a long time on the pone explaining myself. Also, I was told you would call me on my cell phone t followup and you didn't so I had to call myself. The the guy tried to tell me that you did call which you did not. In addition he had the wrong issue regarding the reason for theclal which took me several mionutes to explain to him. Honestly uyour csotmer servuice is terribel. JUST do what you say you are going to do and get rid of that electronic Emily and you would have much happier customers.",2
284728,13-NOV-11,12-NOV-11,Aymen,,fr,174.93.229.234,karine76@bell.net,13955712,000000121204169,4,4,,4
284729,13-NOV-11,12-NOV-11,William,,en,174.89.192.146,richardw.castonguay@sympatico.ca,13958206,000000121202797,3,3,"Connecting to internet could not be done
that night,had to wait till next day.
The service then was then satisfactory.",4
284730,16-NOV-11,15-NOV-11,Srinivasan,,en,70.54.9.85,le.leclair@sympatico.ca,13982588,000000121252697,5,3,"Service was excellent and everything seemed okay, however I had to reboot my modem 3 times last night.  No problems so far tonight.   ",5
284731,16-NOV-11,15-NOV-11,Elsy,,en,64.228.211.39,merrill.bogart@sympatico.ca,13983836,000000121248804,4,4,,5
284732,17-NOV-11,15-NOV-11,Rain,,en,69.157.41.122,krewsn@sympatico.ca,13982360,000000121259790,1,1,Not to double my internet rate! I'm leaving Bell,1
284733,17-NOV-11,14-NOV-11,Zeineb,,fr,69.157.91.216,france087@sympatico.ca,13969734,000000121220395,4,4,,4
284734,17-NOV-11,15-NOV-11,Kevan,,en,50.101.227.247,albert.reitsma@sympatico.ca,13976446,000000121250235,5,5,unbeleiveble....is this the same Bell..??,2
284735,17-NOV-11,15-NOV-11,Mauricio,,en,76.64.11.143,rd.c@sympatico.ca,13985572,000000121249615,4,4,,3
284736,17-NOV-11,15-NOV-11,Mohamed Ali,,fr,67.68.73.124,louise.chretien088@sympatico.ca,13982926,000000121249138,5,5,Le but de mon appel était de régler un problème - Ce qui a été fait.,5
284737,17-NOV-11,15-NOV-11,Jamel,,fr,76.67.145.245,laubou@sympatico.ca,13982516,000000121253867,5,5,,5
284738,17-NOV-11,16-NOV-11,Juan,,en,69.159.85.75,ruth.aiken@sympatico.ca,13998868,000000121288455,5,5,,5
284739,13-NOV-11,11-NOV-11,Julie Anne,,en,70.26.180.120,bromejasper@sympatico.ca,13941588,000000121187935,5,5,as far as I am concern Nothing ,5
284740,14-NOV-11,13-NOV-11,Kevin,,en,65.93.43.126,veko@bell.net,13966556,000000121209868,3,3,,3
284741,14-NOV-11,13-NOV-11,Venkatesh,,en,67.71.8.225,bettywebster@sympatico.ca,13961032,000000121211841,4,4,Actually everything I needed was completed and my computer is now working extremely well.  Thank you.,5
284742,15-NOV-11,09-NOV-11,Priya,,en,70.48.112.174,ldt1998@sympatico.ca,13923906,000000121123874,2,2,Call back when you said you would call back.  Waited a couple of hours and then called your office back as no one called me.,2
284743,15-NOV-11,12-NOV-11,Majdi,,fr,76.71.217.62,ronniedargy@bell.net,13958386,000000121196346,5,5,me fournir une solution pour uploader des photos  dans des fichiers plus lourds,5
284744,15-NOV-11,12-NOV-11,Kevin,,en,74.12.232.247,robert.fullerton@bell.net,13958294,000000121196321,5,5,I was on hold for 4 hours before someone answered.,3
285258,12-NOV-11,06-NOV-11,Carlton,,en,70.24.174.86,joanne.harrison@sympatico.ca,13888338,000000121067096,4,5,,5
285259,13-NOV-11,12-NOV-11,Kali,,en,65.92.78.124,d.tripp@sympatico.ca,13953070,000000121191445,5,5,no,3
285260,13-NOV-11,12-NOV-11,Mouna,,fr,184.144.134.107,bensimonph@sympatico.ca,13952160,000000121191542,3,2,La vitesse sur Explorer INternet ne fonctionne toujours pas.,5
285261,14-NOV-11,11-NOV-11,Wissem,,fr,67.68.140.40,moniquesimond@sympatico.ca,13947602,000000121181013,4,1,"cen'est pas la faute du conseiller. J'avais par inadvertance désactivé la touche internet de mon portable et ne pouvait pas agir avec lui. J'ai rapelé le samedi et le conseiller en ligne avait de la difficulté et m'a dit qu'il me rappellerait dans l'heure qui suit mais il ne l'a jamais fait. `






Ce n'est pas la faute de votre conseiller. J'avais désactivé la touche internet de mon portable et ne pouvait donc pas interagir avec lui. J'ai rappelé le samedi mais votre conseiller n'arrivait pas à résoudre le problème et m'a dit qu'il me rappellerait dans l'heure qui suit, ce qu'il n'a jamais fait. Finalement, mon problème a été résolu dimanche.



",5
285262,16-NOV-11,15-NOV-11,Rene Jose,,en,69.156.12.202,ardeche@sympatico.ca,13976890,000000121263412,5,5,"Rene Jose has been the best customer agent I have dealt with Bell.  Very courteous, polite and helpful.  Other agents need to learn from him.",5
285263,16-NOV-11,15-NOV-11,Anusha,,en,184.146.152.210,whiterg@sympatico.ca,13988082,000000121257890,1,1,Provide a technician who has a good grasp of the ENGLISH language.,1
285264,16-NOV-11,11-NOV-11,Sofien,,fr,50.101.212.191,evlyden@sympatico.ca,13943328,000000121181204,5,4,,5
285265,16-NOV-11,15-NOV-11,Sai,,en,184.151.63.235,rlyke@sympatico.ca,13985782,000000121264893,4,4,"Less wait time
Internet service that doesn't crash monthly",3
285266,16-NOV-11,14-NOV-11,Marta,,en,184.144.151.79,cheritop@bell.net,13968378,000000121227601,5,5,"I had excellent,attentive service with operator taking time to work through my problem step by step. ",5
285267,16-NOV-11,15-NOV-11,Eliena,,en,67.68.40.179,ohata.douglas@sympatico.ca,13984726,000000121256648,3,4,The headset that the operator was using could have been better for a clearer reception.  She sounded a bit muffled.,3
285268,16-NOV-11,01-NOV-11,Amy-Lynn,,en,70.26.117.102,gread.sonser@sympatico.ca,13832168,000000120948219,4,3,,3
285269,16-NOV-11,01-NOV-11,Zulfiquar,,en,70.26.117.102,gread.sonser@sympatico.ca,13832170,000000120948043,4,4,,4
285270,16-NOV-11,15-NOV-11,Giovanni,,en,174.88.102.206,hughmc-vicar@sympatico.ca,13980736,000000121259387,4,4,,4
285271,16-NOV-11,15-NOV-11,Mike,,en,50.101.37.207,bobmar1hunt@sympatico.ca,13977462,000000121259410,5,5,,5
285272,16-NOV-11,14-NOV-11,Jean,,en,64.231.144.131,ygmp@sympatico.ca,13975698,000000121226193,2,3,"When a change of policy letter is sent out to the customer, it should be compulsory reading for your staff",4
285273,16-NOV-11,15-NOV-11,Keerthi,,en,174.91.219.109,abeijon@bell.net,13976222,000000121252511,5,5,This was the first and only representative who was willing and able to fix my problem. Congratuations to him.,5
285274,16-NOV-11,15-NOV-11,Samia,,fr,69.156.133.44,jeandn@sympatico.ca,13981292,000000121247784,4,4,,5
285275,16-NOV-11,15-NOV-11,Jason,,en,174.89.59.190,audsurlelac@sympatico.ca,13976992,000000121265513,4,5,A more clear explanation in October 2011 regarding your designated password,4
285276,16-NOV-11,14-NOV-11,Mohamed,,fr,184.145.180.84,emyliemaison@bell.net,13969478,000000121232662,4,5,"Malheureusement les options choisir quand on appel y'en a trop, ça pris 6 minutes juste pour finir de choisir les options , ça devrais être plus simple , même si je sais qu'il y a beaucoup de département chez Bell et beaucoup d'employer, étant moi même employer de Bell , le menu pour les clients devrais être aussi simple que le notre  facturation -crédit-réparation et soutien technique -déménagement et nouvelle installation - débranchement et ensuite le client choisi pour quel service il appel. juste une idée comme ça !  merci et bonne journée mais le reste de mon appel avec Mohamed fut parfait. et le service telefibe c'est de la bombe !!! installer ça partout pour que tout le monde puissent en profiter !!",5
285277,16-NOV-11,15-NOV-11,Gabriel,,en,70.30.236.125,pierremercure@bell.net,13985186,000000121247105,5,5,nothing,5
285278,16-NOV-11,09-NOV-11,Maryssa,,en,174.88.101.239,j.skanes@sympatico.ca,13922372,000000121128006,3,3,Get somebody to explain it better,4
285279,17-NOV-11,11-NOV-11,Sarah,,en,70.26.27.227,krp.murray@sympatico.ca,13945886,000000121180521,5,5,"Excellent service, very professional,polite and very efficient.",5
285280,17-NOV-11,11-NOV-11,Diddharth,,en,70.26.27.227,krp.murray@sympatico.ca,13945888,000000121180854,5,5,"none. technician very eficient, polite and knowledgeable",5
285281,17-NOV-11,16-NOV-11,David,,en,74.14.196.2,splif@sympatico.ca,13999548,000000121283939,5,5,"spoke with 5 reps yesterday, one on net, 3 live and rm rep live, 4 hrs total, very helpful, retained 4 services and reduced my mthly bill and kept services I needed, long but productive   ",5
285282,17-NOV-11,16-NOV-11,Katherine,,en,206.172.0.204,ms.marini1@sympatico.ca,13997016,000000121283559,,1,Fix my damn email account. ALWAYS goes to POP. I have called numerous times to have this fixed. ,
285283,17-NOV-11,16-NOV-11,Radhika,,en,74.15.101.22,vincent.england@sympatico.ca,14000512,000000121267889,5,4,Have help accessible 24/7,2
285284,17-NOV-11,16-NOV-11,Sunhith,,en,65.93.88.230,t_henderson@sympatico.ca,13999940,000000121272367,5,5,"Everything discussed was resolve in a timely manner. Sunhith was an excellent support getting my issues delt with. He is a great asset to your company, he should get a lively praise for the work he does. I have spoken to different reps from your company in recent months and he was the absolute best out of the bunch!! ",4
285285,17-NOV-11,16-NOV-11,Franssesca,,en,174.93.82.82,robertweill@sympatico.ca,13998644,000000121290664,5,5,,4
285286,17-NOV-11,16-NOV-11,Dinesh,,en,70.31.0.35,brherron@sympatico.ca,13990100,000000121267422,5,4,,5
285287,17-NOV-11,16-NOV-11,Ramzi,,en,184.144.160.89,glnt@sympatico.ca,13992904,000000121280107,1,1,"Yes, DO NOT LIE !!!!!!!!
On Nov. 17, Bell's email was not working (or not working properly). My morning emails still had not come in by 3:30PM. (They started to slowly come in around 5 or 6 PM.) When I had called Sympatico and asked if there was a problem with the emails, the rep replied that, ""no, everything is functioning well."" That was not true. Why aren't the reps informed? WHY LIE?????????  Lying leaves a bad taste. Thank you.",3
285288,17-NOV-11,16-NOV-11,Melvin,,en,70.24.79.170,moniqueculleton@bell.net,13996912,000000121267998,5,5,It is nice to be told how long we have to wait while online with support,5
285289,17-NOV-11,16-NOV-11,Vidya,,en,174.92.73.143,niki@bell.net,13997220,000000121286918,3,3,,3
285290,17-NOV-11,16-NOV-11,Divya,,en,68.71.6.134,ddbrandon@sympatico.ca,13991414,000000121288551,4,4,,4
285291,17-NOV-11,16-NOV-11,Grant,,en,70.24.7.71,chris.weeks@sympatico.ca,13990640,000000121268930,3,4,,3
285292,17-NOV-11,16-NOV-11,Khan,,en,67.70.128.217,h_boles6@sympatico.ca,13993106,000000121289162,5,4,Have the call center in Canada!,4
285747,14-NOV-11,13-NOV-11,Catherine,,en,64.229.236.107,c.patrick@sympatico.ca,13961252,000000121210380,1,1,"Have the employee speak with a heavy accent--I could hardly understand (both) of them.  Better training.  They said they could not help me as my system was too old.  After getting off the phone, I contacted my friend, who assisted me in rectifying the problem.",1
285748,15-NOV-11,13-NOV-11,Etienne,,fr,69.159.131.103,jeanpro@sympatico.ca,13963102,000000121212924,4,5,,5
285749,15-NOV-11,14-NOV-11,Hugo,,en,76.69.132.192,coupons.plus@sympatico.ca,13968602,000000121232604,5,5,,5
285750,15-NOV-11,13-NOV-11,Edgar,,en,184.145.104.172,driordon@sympatico.ca,13962032,000000121216675,5,5,nothing,5
285751,15-NOV-11,13-NOV-11,Nouha,,fr,174.94.126.185,rdube1@sympatico.ca,13965414,000000121206594,4,4,,5
285752,16-NOV-11,15-NOV-11,Walid,,fr,174.88.188.121,dianelavallee2@sympatico.ca,13979018,000000121250594,5,4,"Je crois que c'est le bon service de Walid qui aurait dû être évalué. Il a été patient et respectueux. Il m'a gentiment expliquer tout ce je ne comprenais pas. Et, il m'a guidé vers un forfait plus approprié à mes besoins pour mon service internet. Merci walid! ",4
285753,16-NOV-11,15-NOV-11,Asra,,en,70.48.160.150,jamesgrenda@sympatico.ca,13981074,000000121249132,4,4,"Kind of hard to hear, voice on your line was faint.",5
285754,16-NOV-11,15-NOV-11,Mohamed,,en,74.14.200.39,jverner@sympatico.ca,13981950,000000121251350,5,5,,5
285755,16-NOV-11,15-NOV-11,Aymen,,fr,64.229.128.132,jg.rene@sympatico.ca,13981456,000000121261490,5,5,,5
285756,16-NOV-11,15-NOV-11,Chuck,,en,184.147.56.195,sgossai@sympatico.ca,13986550,000000121259068,5,5,,5
285757,16-NOV-11,12-NOV-11,Anirban,,en,76.70.77.37,mclarenp@sympatico.ca,13956914,000000121189568,4,3,It is very hard to comunicate with your Company. All I get is some one from India. I am used to calling 611 & geting good old fashion service. Pop ,4
285758,16-NOV-11,15-NOV-11,Mohammed,,en,184.146.130.20,jvankessel@bell.net,13981948,000000121245626,4,5,,4
285759,16-NOV-11,15-NOV-11,Priya,,en,67.70.204.179,cbdirect@sympatico.ca,13977950,000000121248895,5,5,"The problem was resolved quickly, the first time over the phone. The technical help rep was just excellent in dealing with the problem and an with me.",5
285760,16-NOV-11,15-NOV-11,Rocco,,en,174.94.109.123,richard689@sympatico.ca,13985696,000000121252893,5,5,,5
285761,16-NOV-11,15-NOV-11,Rahma,,fr,70.55.96.2,rejean.c23@sympatico.ca,13985620,000000121247789,1,,!ere-Parler a un Quebecois qui parle comme il faut et parler à une seule personne pour ne pas etre oubligé de racconter notre probleme 10 fois...,1
285762,16-NOV-11,15-NOV-11,Asra,,en,74.14.88.81,marlenenorton@bell.net,13983542,000000121249913,5,5,,5
285763,16-NOV-11,15-NOV-11,Maher,,fr,70.26.197.209,frelouu@bell.net,13979874,000000121263011,5,1,"rien de plus pour le moment; c'était un problème de communication qui sera réglé chez Bell dans 24-48 heures",4
285764,16-NOV-11,15-NOV-11,Jhon,,en,65.95.188.242,ihorkusela@sympatico.ca,13980796,000000121255174,5,5,,4
285765,16-NOV-11,15-NOV-11,Lukasz,,en,70.53.47.5,alanp@sympatico.ca,13976438,000000121245200,5,5,,4
285766,16-NOV-11,15-NOV-11,Quintin,,en,67.71.116.10,jkasperowicz@sympatico.ca,13981530,000000121261805,4,3,,2
285767,16-NOV-11,15-NOV-11,Ashwini,,en,64.229.237.92,markgen@sympatico.ca,13983530,000000121246531,5,5,,5
285768,16-NOV-11,15-NOV-11,Bry,,en,174.91.116.208,stephen.snell2@sympatico.ca,13986996,000000121243971,4,4,I shouldn't have had to call in the first place!!!!,3
285769,16-NOV-11,15-NOV-11,Gloria,,en,76.69.5.146,zul.alibhai@sympatico.ca,13988412,000000121258293,5,5,Nothing. You guys are great and polite. Do not loss this quality.,5
285770,16-NOV-11,15-NOV-11,Farhana,,en,69.159.15.7,doug_mcallister@bell.net,13979202,000000121260169,4,5,Excellent representative,4
285771,16-NOV-11,15-NOV-11,Irfan,,en,184.147.202.254,jakesmom@sympatico.ca,13981044,000000121250679,5,5,,5
285772,16-NOV-11,15-NOV-11,Skander,,fr,70.48.94.234,rosablais@sympatico.ca,13985998,000000121252760,5,5,,4
285773,16-NOV-11,15-NOV-11,Rania,,fr,50.100.108.5,bob.maltais@sympatico.ca,13977450,000000121252011,3,5,Maintenant il me reste a voir mon prochain compte,4
285774,16-NOV-11,15-NOV-11,Elmer,,en,69.157.42.81,johncherrowntree@sympatico.ca,13981722,000000121260984,5,5,,4
285775,16-NOV-11,15-NOV-11,Chenrup,,en,64.231.100.119,joanne_given@sympatico.ca,13981600,000000121266779,5,5,nothing,5
285776,16-NOV-11,15-NOV-11,Samiha,,fr,70.52.106.60,jean-pierreh@sympatico.ca,13981264,000000121248564,2,2,"J'ai votre service internet depuis 2001 et au debut je payais environ 24.00$ par mois et au fil des ans mon compte est montea plus de 30.00$ par mois sans aucune raison.Mon dernier paiement est 45.04$, on me dit que j'ai fait plus d'utilisation que normale, je ne peux pas voir pourquoi. Alors je pense serieusement en revenant de Floride en Avril prochain de m'abonner chez un compretiteur a Bell.",2
285777,16-NOV-11,15-NOV-11,Mark,,en,174.114.32.126,smokejumper@bell.net,13986794,000000121246850,3,2,Never recieved the box to return my router as stated when canceled my internet.,2
285778,16-NOV-11,15-NOV-11,Azza,,fr,76.67.203.91,bellau5@sympatico.ca,13977214,000000121248018,5,4,Rien de plus!  La dame m'a rassurée et bien expliquée que le crédit s'appliquerait sur la prochaine facture.  Merci. ,4
285779,16-NOV-11,15-NOV-11,Kevin,,fr,204.101.237.139,dominick.fortin@sympatico.ca,13979138,000000121248423,5,5,Baisser vos tarifs,4
285780,16-NOV-11,15-NOV-11,Hatem,,fr,174.95.122.127,laplanteandrechiro@sympatico.ca,13982490,000000121266280,5,5,,5
285781,16-NOV-11,15-NOV-11,Kalyca,,en,99.247.255.245,gbsmith13@sympatico.ca,13980012,000000121244564,5,4,,5
285782,16-NOV-11,15-NOV-11,Hugo,,en,74.14.21.251,renee.seligman@sympatico.ca,13985634,000000121259249,4,4,,5
285783,16-NOV-11,11-NOV-11,Keerthi,,en,70.24.167.85,sautnerhome@sympatico.ca,13949426,000000121168265,1,1,"We have had several technicians attend at our home over the last year, and they have not been able to resolve our internet problems.  Our DSL connection is lost every day. Sometime it will reboot, other times it will not.  Promised another service call for November 14th between 5 and 9.  Waited at home all evening. No service person came.  We are now considering our alternatives.",
285784,16-NOV-11,15-NOV-11,Med Amine,,fr,206.47.249.247,fannycha03@sympatico.ca,13979668,000000121246724,5,5,,5
285785,16-NOV-11,15-NOV-11,Mounira,,fr,206.47.249.247,fannycha03@sympatico.ca,13979670,000000121248554,5,5,,5
285786,12-NOV-11,11-NOV-11,Bernard,,en,184.148.137.228,traxxx@sympatico.ca,13950486,000000121174196,5,5,,4
285787,14-NOV-11,13-NOV-11,Reshma,,en,67.71.37.10,dan.can@sympatico.ca,13961720,000000121211811,5,4,"Thanks to Reshma, she was great taking me step by step through the procedure of restoring my account. It would have been nice to know why my account was closed on my second attempt to e-mail from a cruise ship. Not much I can do from the mid atlantic.",4
285788,14-NOV-11,08-NOV-11,Mathew,,fr,76.68.151.211,conradmarcoux@bell.net,13907268,000000121100605,3,4,,4
285789,14-NOV-11,13-NOV-11,Rene Jose,,en,207.176.159.106,opieschap@sympatico.ca,13964996,000000121209355,4,5,,4
285790,14-NOV-11,13-NOV-11,Elmer,,en,65.92.33.141,r.trento@sympatico.ca,13965322,000000121216570,5,5,nothing,5
286271,14-NOV-11,06-NOV-11,Ahmed,,fr,69.159.156.244,tremblay.maurice@sympatico.ca,13891474,000000121058533,5,5,,5
286272,14-NOV-11,13-NOV-11,Oscar,,en,64.231.118.202,garyst.amand@bell.net,13962444,000000121206769,5,5,every thing that i asked for was answered to my satisfactionand needs no immproofment,5
286273,14-NOV-11,12-JUL-11,Maria,,en,206.47.249.247,jjdj91@sympatico.ca,12568373,000000118428163,,,Move all Call Centers back to Canada!!,2
286274,14-NOV-11,08-NOV-11,Mourad,,fr,76.67.151.169,gesthpf@sympatico.ca,13909322,000000121117963,4,4,,5
286275,14-NOV-11,18-OCT-11,Diane,,en,174.91.51.230,nmacdonald7@sympatico.ca,13674160,000000120625712,3,3,I called about the cost of my account - why did it take over five years to have this addressed?,1
286276,14-NOV-11,11-NOV-11,Divya,,en,99.253.218.144,preeti.sahgal@sympatico.ca,13948498,000000121172094,4,2,"I have been extremely frustrated with my internet service since several months. A technician came about a month ago, drilled a hole in my wall damaging the plaster and said it should be OK. It was still extremely slow and I was forced to use my partner's computer, who is with Rogers and has a service that works efficiently. Only on Fri did they give me a slightly faster speed, saying that was the fastest I could get. I fail to understand why I cannot be put on a faster speed even if it means paying more.

I expect a refund for 4 months that I have paid without being able to use your service and would appreciate your informing me about what my options are to get faster service",2
286277,14-NOV-11,13-NOV-11,Karen,,en,70.26.10.81,ray_sabourin@sympatico.ca,13965388,000000121217359,1,1,Disconnected the internet again. This is the 2nd time and terrible service,1
286278,14-NOV-11,13-NOV-11,Mahesh,,en,70.48.165.16,paul_demers@sympatico.ca,13965084,000000121216572,4,4,nothing,5
286279,16-NOV-11,15-NOV-11,Mohamed,,fr,174.88.162.47,moniquecha@sympatico.ca,13984226,000000121253373,5,5,,5
286280,16-NOV-11,14-NOV-11,Garry,,en,69.157.125.50,vcanestraro@sympatico.ca,13975442,000000121231295,4,5,nothing re: my inquiry,4
286281,16-NOV-11,15-NOV-11,Kevin,,en,70.30.62.14,kamika.montcalm@sympatico.ca,13982000,000000121263501,5,5,"call established a repair visit for today. much came out of the visit and still unknowns TBD. the repairman ""Jamie"" that visited today was ""1st class"" very knowledgable and co-operative. I do have a small problem on the inside wiring identified by Jamie and his ""test crew"". I will personally pursue this and keep him posted as it does not affect my telephone service and possibly impacts my ""high speed"" capabilities only. I found both contacts to be helpful and genuine in resolving the problem I am experiencing with drop outs at a particular time of day every day. we will resolve this issue.
P.S. I had an occasion to change one of our cell #'s from Telus to bell the other day. Now that was an experience...one and one half hours!!  maybe you should send me a survey regarding that ""wonderful"" event!!! mike. ",5
286282,16-NOV-11,11-NOV-11,Hency,,en,70.48.149.151,hands388@bell.net,13944206,000000121176859,4,4,"experience was satisfactory
",4
286283,16-NOV-11,10-NOV-11,Ashwini,,en,69.159.73.183,jsj.varett@sympatico.ca,13934306,000000121161600,4,5,,5
286284,16-NOV-11,15-NOV-11,Manoranjith,,en,69.158.142.155,flodad@sympatico.ca,13979762,000000121252637,3,2,I can not connect to the internet at times.I will be called back by the trouble shooter to see if it is better  he will monitor my connections. So he say's  Thank you for now,4
286285,16-NOV-11,04-OCT-11,Sudheer,,en,70.30.97.161,teammanson@sympatico.ca,13511402,000000120341117,5,5,Your CCR was great!,5
286286,16-NOV-11,15-NOV-11,Mary Anne,,en,74.198.165.66,kevin.rosien@sympatico.ca,13982198,000000121244498,2,1,"give me to a supervisor,some one with authority.",1
286287,16-NOV-11,11-NOV-11,Liza,,en,70.26.26.214,bmnleclaire@sympatico.ca,13941452,000000121177895,3,2,"Provide a better explanation for why my internet was not working.  Then, following my agreeing to upgrade our service, we ended up with no internet and no regular phone service.  That took another day to figure out.  Overall, my original assessment seems to be too gracious.  In fact we did not get proper resolution and, in fact, ended up with absolutely no service for over 2 days.  No doubt Bell will be refunding that (no internet for 5 days, no phone for 2 days).  Yeah!  Sure!!!",1
286288,16-NOV-11,15-NOV-11,Ramzi,,fr,70.50.164.247,henri_gagnon@sympatico.ca,13980620,000000121257221,5,3,Rien c'était un de vos problêmes,4
286289,16-NOV-11,15-NOV-11,Wafa,,fr,174.92.228.220,andrele.blanc@sympatico.ca,13976696,000000121247047,5,5,"pour une fois  on a rèegler le problème
ce que les autres représentant de Bell 
n'avais pas corriger. 
 ",5
286290,16-NOV-11,15-NOV-11,Deepak,,en,184.148.84.8,scarrow_j@sympatico.ca,13986432,000000121247199,4,4,I was very happy with the service provided.  the service tec was very polite and very helpful,5
286291,16-NOV-11,15-NOV-11,Amine,,fr,70.49.55.221,jmpayette@sympatico.ca,13981576,000000121265210,4,4,mon prénom est Jean-Marc et non Jean. Pouvez-vous corriger votre erreur s.v.p.,3
286292,16-NOV-11,14-NOV-11,Kanchana,,en,76.66.86.203,k.langelaan@bell.net,13971380,000000121235320,4,4,,3
286293,16-NOV-11,14-NOV-11,Kathy,,en,184.147.216.202,thatch58@bell.net,13975140,000000121232291,4,3,,4
286294,15-NOV-11,14-NOV-11,Wayne,,en,66.207.113.1,teac.humeniuk@sympatico.ca,13975096,000000121226876,1,4,"Spent almost three hours of my day trying to figure out what was wrong with my internet connection. Previously wasted another day-on the phone with a very rude tech from India...I hung up on him. A service rep came out andreplaced the phone lines. approx. 3 weeks later I had the same problem. spoke with one tech in India. He thought it was my modem, but said it would take 5 days to get a new one. This was unacceptable. He then put me through to a senior tech who went throught the whole spiel AGAIN. Turn this on, turn this off blah blah blah. I knew it was the modem but he thought otherwise. Then he told me to shut everything off and he would call me back in 20 minutes. I had to call back and talk to someone else, who said the senior tech would have to call me back. Meanwhile....this is my day off and I am wasting it. finally he decides to send a service rep out....before 6 pm...so I am stuck in my house. The tech arrived and replaced the modem...He was great. Maybe this was Wayne...not sure though. He did a good job and I was happy with him. But i am very frustrated every time I have a tech problem and have to deal with India. ",1
286295,15-NOV-11,14-NOV-11,Prem,,en,66.207.113.1,teac.humeniuk@sympatico.ca,13975098,000000121224232,1,1,please see my previous rant ,1
286296,15-NOV-11,14-NOV-11,Karishma,,en,65.92.21.50,tcherney@sympatico.ca,13975082,000000121227121,5,5,nothing,4
286297,15-NOV-11,09-NOV-11,Gloria,,en,76.68.122.144,kenmather@sympatico.ca,13923516,000000121138987,1,1,Givin me back my speed,1
286298,15-NOV-11,19-MAY-11,Stephanie,,fr,67.68.249.151,billcox@bell.net,12060571,000000117242116,5,4,"Non. La répresentante était très polit, et competente.",5
286299,15-NOV-11,28-FEB-11,Nathalie,,fr,67.68.104.164,marius.emond@sympatico.ca,11218307,000000115424571,4,4,,4
284745,15-NOV-11,12-NOV-11,Satish,,en,70.51.54.111,shelley001@sympatico.ca,13958876,000000121200704,1,1,Perhaps you could allow transfer to the resolution department from the first rep.  I have waited to fill in this survey and my issue is still not resolved. ,2
284746,15-NOV-11,13-NOV-11,Abdelhakim,,en,174.92.221.70,jean-fontaine@sympatico.ca,13963084,000000121211601,4,4,,4
284747,15-NOV-11,12-NOV-11,Nebgha,,fr,64.229.130.79,ker-marguerite@sympatico.ca,13955824,000000121191606,4,4,"J'aurais aimé qu'on me dise si c'est bien Bell qui inclut dans le nouveau modem (blanc 2701HG-G) un système de sécurité.
Est-ce payant ?
Comment le supprimer, j'ai ce qu'il faut en matière de sécurité",
284748,15-NOV-11,14-NOV-11,Mohamed,,fr,50.100.104.24,j1gauthier@bell.net,13970616,000000121232698,5,4,,5
284749,15-NOV-11,14-NOV-11,Leslie,,en,70.26.39.226,fmbborosch@sympatico.ca,13969712,000000121219466,5,5,,5
284750,15-NOV-11,14-NOV-11,Hanen,,fr,174.93.147.124,pierre346@sympatico.ca,13973680,000000121222480,5,4,il a été très bon que vous ayer la possibilité de faire les démarche sur mon ordi merci,5
284751,15-NOV-11,13-NOV-11,Asha,,en,76.69.12.169,stoneflower@bell.net,13966158,000000121213798,5,5,,5
284752,15-NOV-11,14-NOV-11,Sofiene,,fr,70.83.129.84,patall17@bell.net,13973456,000000121227356,1,3,comprendre à la première demande. Ne pas me mettre en attente en attendant de terminer les formulaires sur son ordinateur. Avons-nous besoin d'être en attente pour terminer votre demande de retour de votre modem?,2
284753,15-NOV-11,14-NOV-11,Janmar,,en,74.15.31.41,edwardmcdowell@sympatico.ca,13969368,000000121232675,5,5,do not send out followup return request before checking if items have already been returned,5
284754,15-NOV-11,19-OCT-11,Alfredo,,en,74.14.5.176,jacquie.t@sympatico.ca,13684808,000000120672842,4,4,Unfortunately we were unabel to connect my printer,4
284755,15-NOV-11,02-NOV-11,Omar,,en,76.65.35.161,margaretplant@sympatico.ca,13844776,000000120984687,1,1,"Thanks for sending this email for Wednesday the 2nd.  I wonder why I didn't get this email for the rotten service I received the day before. My answers for this survey are for the 1st of November. I'd like to tell you about Tuesday Nov. 1 - it is the worst service ever.  I can't believe I pay so much for internet services and get the run around.  I contacted 310 surf and was given the run-around passed between 4 different people and lost a day's work because someone couldn't help me connect my lap top to sympatico.  I was trying to work from home, but needless to say it was a wasted day.  I pay a lot of money - a lot more than most of my friends pay for internet.  The last person I spoke to said he was a supervisor and he would call me back in 10 minutes.  Well I waited all day and no return call.  I didn't want to put on the vaccuum cleaner in case I missed the call.  I didn't even want to tie up my phone (that's another story the amount I pay and I don't even have any additional services such as call waiting...I pay additional $23.00 for evenings and week-end long distance) because I didn't want to miss that call that never did come.  I was very upset.  I'm thinking of switching as you charge way too much and the service wasn't good at all.  I pay an additional $10.00 plus tax for anti-virus - which I think should be provided with the whopping cost of the internet charges. I just received a Primus flyer in the mail offering Unlimited service starting at 23.35 month - unlimited calling plus 18 calling features.  How can they offer those prices when Bell charges so much.  I've been a loyal Bell customer for many, many years good times and bad and have never considered changing companies, but last Tuesday may have put an end to this relationship.
I've tried to send an email three times to bell.canada and have been rejected three times by postmaster.  I had very little problems with Omar on the 2nd, but have based this survey from the long and dreaded time spent on the 1st with your so called customer service representative(s), none of which could help me in the least.",1
284756,16-NOV-11,15-NOV-11,Merly,,en,76.64.132.39,cbyoung@sympatico.ca,13977958,000000121259017,5,5,Nothing,5
284757,16-NOV-11,15-NOV-11,Karla,,en,76.65.18.239,dagmar.s@sympatico.ca,13978480,000000121255578,5,5,"Karla answered all of my questions, there is not a thing she could have done better.",5
284758,16-NOV-11,15-NOV-11,Ryan,,en,69.157.52.228,tedandang@sympatico.ca,13987372,000000121243914,5,5,,5
284759,16-NOV-11,15-NOV-11,Madhu,,en,70.26.25.127,theo.lawrence@bell.net,13987476,000000121255864,5,4,Leny did a wonderful job solving my problems...,4
284760,16-NOV-11,15-NOV-11,Samantha,,en,65.95.44.64,lbpprt38@sympatico.ca,13982572,000000121252178,4,4,No comments.,3
284761,16-NOV-11,15-NOV-11,Alvin,,en,69.158.178.33,judydennis@sympatico.ca,13981902,000000121254950,5,5,,5
284762,16-NOV-11,15-NOV-11,Md Jihed,,fr,184.147.255.122,vinthe@sympatico.ca,13987915,000000121248655,5,5, M. Jihed a été rapidement efficace et absolument attentif et D'UNE COURTOISIE parfaite. JE LE REMERCIE BEAUCOUP.,4
284763,16-NOV-11,15-NOV-11,Amine,,fr,70.51.144.94,jbreton000@sympatico.ca,13981188,000000121256266,5,5,,5
284764,16-NOV-11,15-NOV-11,Med ali,,fr,142.78.8.4,chantal.baaden@sympatico.ca,13978014,000000121265921,3,2,D'après le représentant pas grand chose car votre appreil était déffectueux,3
284765,16-NOV-11,11-NOV-11,Ronald,,en,67.71.7.249,maeflower@sympatico.ca,13946620,000000121172923,2,1,had difficulty understanding representatice. This was 3rd attempt at problem. Problem still exists.,2
284766,16-NOV-11,15-NOV-11,Danielle,,en,74.14.147.249,fiatpine@sympatico.ca,13979728,000000121249642,5,5,n/a,5
284767,16-NOV-11,13-NOV-11,Jamie,,en,206.186.95.150,andre.manoukian@sympatico.ca,13960646,000000121213974,4,4,,3
284768,16-NOV-11,15-NOV-11,Temsu,,en,76.71.57.33,shirlandbill@sympatico.ca,13986676,000000121244821,4,4,,2
284769,14-NOV-11,26-OCT-11,Daniel,,en,64.231.163.179,ereicher@sympatico.ca,13766496,000000120827830,2,1,,2
284770,15-NOV-11,14-NOV-11,Deo,,en,184.145.130.4,georgemccowan@sympatico.ca,13969978,000000121234344,2,2,Acted as if you cared,2
284771,15-NOV-11,14-NOV-11,Iris,,en,174.95.168.88,rs2521@sympatico.ca,13974256,000000121231701,5,5,"Nothing. I was very satisfied with the service I got from Iris. I told her of my e-mail problem and she fixed it right away and gave me advice if it
happens again. She was an excellent agent for Bell Sympatico.  
",5
284772,15-NOV-11,14-NOV-11,Sihem,,fr,67.71.117.97,Andrepigeon@sympatico.ca,13966884,000000121227181,5,5,"absolument rien,j'ai été tres satisfait. Merci.",5
284773,15-NOV-11,10-NOV-11,Gilberto Jose,,en,70.51.65.42,suzanne_gay@sympatico.ca,13939058,000000121167502,4,4,,4
284774,15-NOV-11,14-NOV-11,Karen,,en,65.95.215.158,opal_hewey@sympatico.ca,13973350,000000121226507,5,5,Reps accent was very heavy..so I had to keep asking her to repeat everything..,5
284775,16-NOV-11,15-NOV-11,Jose,,en,65.93.109.184,dinesh.shah@sympatico.ca,13979042,000000121261669,5,5,keep it up. The staff member was very helpful. explained things very well and was very polite and supportive which generally does not happen most times.,4
284776,16-NOV-11,15-NOV-11,Malek,,fr,76.67.180.159,jean.goulet@sympatico.ca,13981268,000000121243923,4,5,,5
285293,12-NOV-11,11-NOV-11,Aleem,,en,174.89.232.86,margford@sympatico.ca,13946788,000000121172649,5,5,,5
285294,13-NOV-11,12-NOV-11,Brenda,,en,76.65.46.146,guenette4@sympatico.ca,13954506,000000121204623,3,,get the modem working ...,4
285295,13-NOV-11,11-NOV-11,Sonia,,en,70.49.240.29,p.newell@sympatico.ca,13948152,000000121186119,5,5,"It wouldn't have happened if I had known that I had to be on the Bell website to insall this program.  Other than that, I should have been told that the security program would not interface with an exisiting security program already on my computer",5
285296,13-NOV-11,12-NOV-11,Aprajit,,en,67.71.61.123,david.pols@sympatico.ca,13953226,000000121201548,5,5,maybe done the correction a little quicker,5
285297,13-NOV-11,12-NOV-11,Larissa,,fr,184.145.220.191,michel384@sympatico.ca,13957012,000000121192677,5,5,Tout a été à  mon entière satisfaction pour la problématique que je devais corriger,5
285298,13-NOV-11,12-NOV-11,Michael,,en,70.53.195.8,shumi@sympatico.ca,13958920,000000121201000,2,1,,3
285299,13-NOV-11,11-NOV-11,Rey,,en,174.94.64.123,jaydecor@bell.net,13944830,000000121176210,1,1,Learn to listen to the customer and do what the customer requests or say that it isn't possible instead of going ahead and doing what the customer has specifically said they didn't want.  At least learn to tell the truth insteaed of locking the customer into extra charges.,2
285300,14-NOV-11,11-NOV-11,Diego,,en,70.29.252.170,caroljiles-davis@sympatico.ca,13941736,000000121176871,5,4,,4
285301,14-NOV-11,13-NOV-11,Miguel,,en,65.95.91.16,cmurray@sympatico.ca,13961580,000000121215845,5,5,Nothing. well done thankyou,5
285302,14-NOV-11,12-NOV-11,Ramy,,fr,174.92.166.76,sylvie.p2@sympatico.ca,13959336,000000121199964,1,1,Tout simplement dire la vérité. J'ai été traité en tant que cliente depuis 30 ans chez Bell comme une imbécile. On ne m'a pas donné le service auquel j'aurais eu droit. Depuis samedi pm que je n'ai pas internet et mon dossier semble extrêmement difficile à régler. Je demande accréditation sur mon compte.,1
285303,15-NOV-11,13-NOV-11,Kevin,,en,74.15.251.72,pivaf@sympatico.ca,13965212,000000121208234,4,4,"THis was my third attempt, after being on hold for one hour, in successfully trying to talk to someone. I had previously tried to call on Friday then Saturday, both times on hold for over one half hour and never recieving a response. These wait times are unacceptable.",3
285304,15-NOV-11,14-NOV-11,Kranthi,,en,184.145.102.202,bruce.kirk@sympatico.ca,13968030,000000121232238,5,5,,4
285305,15-NOV-11,14-NOV-11,Luis,,en,174.92.89.170,gtricklebank@sympatico.ca,13970200,000000121229517,2,2,"Could listen better to understand what I wanted to accomplish and what my problem was.  Also, explain what you are doing to help.",2
285306,15-NOV-11,14-NOV-11,Ritwik,,en,65.95.207.224,pam1988@sympatico.ca,13973428,000000121225714,3,3,"I called Bell several times yesterday about this issue, and about reducing costs on all my services (total of five hours on the phone), so I hope I recall this person correctly. No improvement needed from the rep. He was thorough, knowledgeable, efficient, and pleasant. 

Rather, the problem appears to be line failure on my street, as both home phone and Internet were affected (former heavy noise on the line, latter down completely). This has occurred as many as ten times in the past three or four years. I would appreciate it if the outside issues on Winnifred Avenue, namely signal degradation from one end of the street to the other, were monitored, addressed regularly, and solved permanently. 

On the plus side, I was promised an outside service call this afternoon, which posed serious problems, as two people work from home. Thanks to some miracle, or perhaps my persistence in taking this to the manager level and then to Exec VP Escalation, the Internet reappeared last night. However, the home phone still has heavy noise on it, which can affect the Internet signal as well, so I'm hoping the service technician will still come (I may not know, since it's an outside issue).

Finally, I wish Bell would remove the ""How likely are you to recommend Bell?"" question from its online and phone surveys. I don't recommend telecommunications companies (nor hotels, car brands, etc.) to friends, family, and colleagues, as I consider it a personal choice. No one has ever asked me to do so, nor would I feel inclined to say, ""Hey, have you tried Bell Canada""? They're either with Bell or with someone else, and it's not my job to market the company. Perhaps you could find another way of eliciting a response about overall customer loyalty and satisfaction. ""How likely are you to stay with Bell"" doesn't work either, because I've been a customer since 1977 and am not likely to change. That doesn't mean I'm always 100% (or even 80%) satisfied. 

One last thing I just remembered: when I told the rep on this call that I had already checked the physical setup, filters, and wires, and had rebooted the modem, he said ""Wow, you've done your homework!"" I explained, not really; I've had to use tech support so many times since I signed up with Sympatico that multiple configuration checks before I call have become second nature. 

In case this response shows up as anonymous on your end, and in case someone would like to speak with me in detail about my customer experience, my name is Pamela, my email is pam1988@sympatico.ca, and you can reach me after 11 a.m. at 416.466.1988. Thank you.",1
285307,15-NOV-11,14-NOV-11,Johanna,,en,184.145.7.186,jim.biggers@sympatico.ca,13971012,000000121223980,2,3,Listened to my request for a technician ,3
285308,15-NOV-11,14-NOV-11,Kishore,,en,174.89.52.2,keninoverdrive@sympatico.ca,13971500,000000121235057,2,2,"When I press ""1"" for English. I would expect to get someone that speaks English !!",1
285309,15-NOV-11,14-NOV-11,Manel,,fr,70.30.174.183,garmal@sympatico.ca,13969920,000000121234636,5,5,la lettre que vous m`avez envoyer disait que mon service etais canceller ce qui etait faut ne pas mavoir envoiyer cette lettre aurais améloirer votre service.,5
285310,15-NOV-11,14-NOV-11,Asma,,fr,65.93.154.116,leontine.brideau@sympatico.ca,13971842,000000121224164,5,4,"rien tout étais parfait,Asma a été trés a l'écoute de ma demande",5
285311,15-NOV-11,14-NOV-11,Eduardo,,en,70.50.202.79,dsashley@sympatico.ca,13969260,000000121231132,5,5,,5
285312,15-NOV-11,12-NOV-11,Mohamed,,fr,65.92.176.13,rogergrandchamp@bell.net,13958368,000000121203399,1,1,iimpossible de conprendre les réponses de votre technicien au t«él«éphone`. votre technicien a domicile ne peut regl«éle probleme.alors canceller mon abonnement a l internet,1
285313,15-NOV-11,14-NOV-11,Karina,,en,76.68.45.166,blumtnhome@sympatico.ca,13967902,000000121219869,4,4,,5
285314,15-NOV-11,14-NOV-11,Jeanette,,en,70.31.46.185,jslubicki@sympatico.ca,13971312,000000121234886,4,4,,5
285315,15-NOV-11,14-NOV-11,Denis,,fr,67.68.66.220,jpmomo@sympatico.ca,13971282,000000121221132,5,5,,5
285316,15-NOV-11,14-NOV-11,Maher,,en,174.91.101.123,suzan.pokluda@sympatico.ca,13974978,000000121233585,5,4,,5
285317,14-NOV-11,13-NOV-11,Julie Anne,,en,76.64.40.28,caroline.kiertscher@sympatico.ca,13961318,000000121212226,5,5,- no improvements necessary,5
285791,14-NOV-11,13-NOV-11,Emmanuel,,en,67.68.52.183,eowatson@sympatico.ca,13962154,000000121217541,5,5,Nothing. Emanuel was very patient with a senior of 78 years- trying to learn the computer,5
285792,15-NOV-11,14-NOV-11,Hector,,en,69.158.142.57,jcaudle@sympatico.ca,13970780,000000121229097,1,3,I feel not all technicians now what they are doing,2
285793,15-NOV-11,14-NOV-11,Chirine,,fr,65.93.153.19,karineboily@bell.net,13971426,000000121218683,4,4,,4
285794,15-NOV-11,14-NOV-11,Med Amine,,fr,65.92.143.234,dandi001@sympatico.ca,13968728,000000121220332,5,5,,4
285795,15-NOV-11,13-NOV-11,Emilio,,en,69.159.50.84,larose.durning@sympatico.ca,13963830,000000121215231,1,1,Listen more carefully.  Take time to examine issue in depth and not just repeat the same solution that offers a quick fix but has me calling back as soon as 5 minutes after the call.  This was not the first call on this issue.,2
285796,15-NOV-11,14-NOV-11,Eliena,,en,70.30.73.128,makitalo@sympatico.ca,13972224,000000121226711,5,5,It was done properly. Improve nothing,5
285797,15-NOV-11,14-NOV-11,Venkatesh,,en,174.91.106.38,phonetix@sympatico.ca,13973654,000000121220209,4,4,"Figure out a way to stop ""hackers"" from using my email!",
285798,15-NOV-11,14-NOV-11,Cath,,en,65.95.225.151,brad.toulouse@sympatico.ca,13967970,000000121234889,1,1,Allow me to speak to some one who comunicates in English! Also to be able to process information quicker. It took me waiting on the phone 15 minutes to find my customer information....took three minutes at the store. Will be starting to cancel my services and switch to Cogeco today....,1
285799,15-NOV-11,14-NOV-11,Shelley,,en,67.68.44.172,mlshields@sympatico.ca,13972888,000000121231568,5,5,,5
285800,15-NOV-11,14-NOV-11,Ben,,en,184.146.66.185,jandbnesbitt@sympatico.ca,13970716,000000121220276,4,3,waive my recent internet usage or allow me to go back to previous package of unlimited usage,4
285801,15-NOV-11,14-NOV-11,Chad,,en,67.71.1.111,viktornet@sympatico.ca,13975486,000000121235523,4,4,,5
285802,15-NOV-11,14-NOV-11,Nedra,,fr,174.92.168.6,lborduas@sympatico.ca,13971778,000000121224026,3,4,"une meilleur écoute, elle avait entendu que je voulais annuler mon téléphone alors que je voulais être crédité pour un modem que le technicien avait emporté avec lui...",4
285803,15-NOV-11,14-NOV-11,Charles,,en,69.156.144.178,claude682@sympatico.ca,13968512,000000121230103,5,5,nothing,4
285804,15-NOV-11,14-NOV-11,Asma,,en,70.26.21.204,jean.gauthier24@sympatico.ca,13970840,000000121230159,5,5,,5
285805,15-NOV-11,14-NOV-11,Thitola,,fr,184.144.161.229,rousseaulouise@sympatico.ca,13974226,000000121230432,5,5,"j'ai parlé à trois personnes différentes et les trois ont été d'une grande aide.
je suis une fidèle de Bell et je compte le demeurer.",5
285806,15-NOV-11,14-NOV-11,Sofiene,,fr,67.71.23.228,gw.jodoin@bell.net,13970244,000000121226550,4,4,Assurez que les personnes qui donnent le service par bien le français ou l'anglais...j'ai eu de la difficulté à comprendre avec l'accent de la personne,4
285807,15-NOV-11,14-NOV-11,Estephania,,fr,74.15.137.37,paul.kefalas@sympatico.ca,13973510,000000121232915,1,1,Change the line between the HQ post and my house. This is an issue in the last 4 years.,1
285808,15-NOV-11,14-NOV-11,Erick,,en,76.69.41.44,rlreid@sympatico.ca,13974078,000000121229736,5,5,Nothing,5
285809,15-NOV-11,14-NOV-11,Orlando,,en,70.26.20.112,dangelo101@bell.net,13968734,000000121220652,5,5,,5
285810,15-NOV-11,14-NOV-11,June,,en,76.70.70.59,bpineo@sympatico.ca,13967968,000000121234028,4,5,,4
285811,15-NOV-11,14-NOV-11,Rym,,fr,65.92.28.238,jean.april@sympatico.ca,13970832,000000121218417,4,3,,3
285812,15-NOV-11,14-NOV-11,Jessica,,en,67.69.0.250,trimblyn@bell.net,13975336,000000121221461,5,5,"this was my second call.  This lady tried a couple of things which did not resolve the problem but kept going.
She checked with a senior technician, came up with the solution and resolved the problem.  Great Job !",5
285813,15-NOV-11,14-NOV-11,Sonia,,fr,174.92.86.6,mpoliquin000@sympatico.ca,13972980,000000121222074,5,3,Avoir dû mettre en place mon nouveau contrat afin de m'éviter d'avoir à appeler vos services pour une troisième fois.,5
285814,15-NOV-11,14-NOV-11,Benjamin,,en,64.231.98.100,grotesbythelake@sympatico.ca,13970186,000000121235480,5,5,n/a,5
285815,15-NOV-11,14-NOV-11,Jason,,en,174.94.21.113,ramm2@sympatico.ca,13973886,000000121235242,4,4,,4
285816,15-NOV-11,14-NOV-11,Ridha,,fr,70.55.161.83,ghvaillancourt@sympatico.ca,13970032,000000121228155,4,4,,4
285817,15-NOV-11,14-NOV-11,Aymen,,fr,67.70.27.160,paquinn@sympatico.ca,13973444,000000121221867,4,4,,4
285818,15-NOV-11,14-NOV-11,Med Rami,,fr,65.92.250.220,j.loisell@sympatico.ca,13970600,000000121222296,3,1,"Les modifications concernant le nouveau montant à payer prends un temps fou à être régler par votre compagnie. Impossible de savoir le solde de mon compte internet après plus d'un mois et demi. Malgré le fait que le commis me dise que ces infos seront disponible cette fin de semaine, je n'y crois pas. ",3
285819,15-NOV-11,13-NOV-11,Milo,,en,65.95.247.183,giselesd@sympatico.ca,13962558,000000121212121,5,5,,5
285820,15-NOV-11,13-NOV-11,Ashfaq,,en,65.95.247.183,giselesd@sympatico.ca,13962560,000000121217474,5,5,,5
285821,15-NOV-11,14-NOV-11,Nabiha,,en,70.29.244.11,alain.ayache@sympatico.ca,13967226,000000121227384,5,5,,5
285822,15-NOV-11,12-NOV-11,Mohamed,,fr,70.51.203.93,lisette.gagnon@bell.net,13956270,000000121197123,4,4,"Lorsque le client a aussi le service Bell mobilité, il faudrait l'informer qu'il recevra deux factures pour deux comptes différents.  Cela éviterait le non paiement de la facture du nouveau service.",5
285823,15-NOV-11,14-NOV-11,Kevan,,fr,76.67.162.209,jc.farly@sympatico.ca,13970778,000000121221961,5,5,Mon problème était que mes courriels étaient gardés sur votre server et il était plein (même problème l'an dernier)sauf que cette fois le technicien Kevan  a coché la bonne fonction qui fera qu'au moment où j'efface mes courriels ceux du server seront aussi effacé.,5
285824,12-NOV-11,11-NOV-11,Pradheep Kumaar,,en,64.231.44.249,polem@sympatico.ca,13948460,000000121169227,5,5,,5
285825,13-NOV-11,12-NOV-11,Juan,,en,76.66.160.27,connie.tait@sympatico.ca,13952932,000000121195215,4,5,Wait time was a little long to speak to a rep but there were onloy 3 people working at the time,5
285826,13-NOV-11,12-NOV-11,Rajni,,en,76.67.24.199,bmoran1621@sympatico.ca,13952276,000000121193947,4,4,I didn't understand the Customer Service Rep very well.  I had to ask what she was saying several times.  Maybe it was me but.....,4
285827,13-NOV-11,12-NOV-11,Eddy,,en,70.29.16.239,mariebarron@sympatico.ca,13956708,000000121198524,4,2,Technical problems in resetting my email password was the problem...,4
285828,13-NOV-11,12-NOV-11,Jean-Philippe,,en,70.27.72.92,claireanddavid256@sympatico.ca,13952832,000000121204768,5,5,"Nothing, the tech was very knowledgeable and walked me throught the problem in just a few minutes, super good service,thanks again David ",5
285829,13-NOV-11,12-NOV-11,Jessica,,en,70.27.72.92,claireanddavid256@sympatico.ca,13952834,000000121192538,5,5,"Tech support was fabulous loud and clear very precise and efficient in the display of expertise ,the tech was wonderful got, the problem fixed up thanks again........ David",5
286300,15-NOV-11,13-NOV-11,Chiheb,,fr,184.146.232.25,hyperbol@sympatico.ca,13962844,000000121214807,5,5,,5
286301,15-NOV-11,14-NOV-11,Manoranjith,,en,70.29.89.193,jomacleod@sympatico.ca,13971212,000000121225105,4,5,Speak slowly so we can understand each other.,3
286302,15-NOV-11,14-NOV-11,Sarah,,fr,65.93.124.41,danielle.delisle.design@bell.net,13968760,000000121222158,4,5,,4
286303,15-NOV-11,14-NOV-11,Andrea,,en,70.24.95.73,klein@bell.net,13971598,000000121234619,5,5,,4
286304,15-NOV-11,10-NOV-11,Diane,,en,174.94.111.41,teresa.young@sympatico.ca,13939222,000000121146527,4,4,,5
286305,15-NOV-11,14-NOV-11,Sandra,,en,74.12.249.166,theadegroot@sympatico.ca,13975154,000000121226022,3,4,"When a customer is on hold, it is very, very irritating to have the music stop every few minutes to tell me that Bell cares about me and will get back to me a.s.a.p.  When the music stops, I expect it to be a real person who can answer my question.  It is totally frustrating to hear that dumb message about 50 times over while staying on hold.  Ouch!
Also, my problem was a problem that apparently went all through Ontario for 3 days.  Is there no other way that you could have notified me and all the other frustrated customers about this without clogging up your phone lines and wasting our time with a question that had no real answer?  When I asked when it would be fixed, I was told that ""they don't tell us that.""  Wow!  That was sure helpful especially since I had waited till the 3rd day to phone.",3
286306,15-NOV-11,10-NOV-11,Raul,,en,70.48.223.251,zingerh@sympatico.ca,13940078,000000121165913,4,4,show on the bell web mail that the sent messages are being saved,4
286307,15-NOV-11,14-NOV-11,Samantha,,en,70.24.26.81,mwilliamson@bell.net,13973056,000000121226484,4,4,Before I was transferred I was asked too many questions,4
286308,15-NOV-11,28-OCT-11,Taoufik,,fr,70.48.18.46,gimli@bell.net,13795060,000000120872793,5,5,non il a bien répondu à mes questions.,5
286309,15-NOV-11,11-NOV-11,Heithem,,fr,70.30.153.112,jeanquirion@sympatico.ca,13944950,000000121188682,5,4,,5
286310,15-NOV-11,11-NOV-11,Mike,,en,24.37.40.78,ChiKLee@sympatico.ca,13940196,000000121181866,4,3,,3
286311,16-NOV-11,15-NOV-11,Cath,,en,76.67.96.128,kathleen.sibley@sympatico.ca,13982068,000000121248959,5,5,Nothing,5
286312,16-NOV-11,15-NOV-11,Edwin,,en,184.148.189.141,bbrodmann@bell.net,13977140,000000121254775,5,4,,5
286313,16-NOV-11,15-NOV-11,Ericka,,en,76.66.105.95,jimgiontsis@sympatico.ca,13981510,000000121266494,5,5,,5
286314,16-NOV-11,15-NOV-11,Diedra,,en,70.50.219.44,ottawaheatingandcoolinglt@sympatico.ca,13984778,000000121245941,4,4,,4
286315,16-NOV-11,15-NOV-11,Sajid,,en,70.26.58.206,martinrothman@sympatico.ca,13983570,000000121265493,5,5,,4
286316,16-NOV-11,15-NOV-11,Mark,,en,65.92.93.239,marybailey@sympatico.ca,13983588,000000121245309,5,4,,4
286317,16-NOV-11,15-NOV-11,Mudilyar,,en,174.91.55.118,michele.crowe@sympatico.ca,13983958,000000121258934,5,5,,5
286318,16-NOV-11,15-NOV-11,Henry,,en,184.146.126.16,grvoptom@sympatico.ca,13980334,000000121253262,3,2,"The representatives English was difficult to understand at times leading to communicative difficulties.  Also, it took quite some time to get to the point that my internet usage was out of profile for our family.  Initially all I received was a rehash of my internet usage which is readily available online.  I was really looking for help as to why that might be so.  It wasn't until 15 minutes later that the suggestion was made that my wireless modem may have been hacked (piggybacked) by a neigbour that I felt I was getting somewhere with my problem.  It was like I really wasn't getting the assistance to solve my usage problem at all.  Tech (Henry) finally helped and did a great job helping me reset my Network Key using the WEP protocol.   Thank You.",5
286319,16-NOV-11,15-NOV-11,Nicole,,en,174.92.105.44,c_s_walker@sympatico.ca,13977762,000000121254903,3,3,"could of resolved it last month when I had
to make the same calls",3
286320,16-NOV-11,15-NOV-11,Danny,,en,50.101.224.159,ernst1@sympatico.ca,13979554,000000121249787,4,3,"I think you could send me an e-mail outlining how I can download the Bell Security service (I currently subscribe to)into my new computer (I still have to buy it). That will save me (and you) another call.
Just to mention: Danny was very helpful. Thanks. ",5
286321,16-NOV-11,15-NOV-11,Marcos,,en,74.14.109.10,dagostinho@sympatico.ca,13978482,000000121261584,4,4,The person spoke to close to the microphone which made it difficult to understand what was being said.  At times there were periods of silence when the person was doing something and I was unsure if I had lost them or not,4
286322,16-NOV-11,14-NOV-11,Luis,,en,70.52.177.204,joey.smyk@sympatico.ca,13971124,000000121227691,4,4,,4
286323,12-NOV-11,09-NOV-11,Mhamed Chekib,,fr,70.53.147.13,lineboisvert@bell.net,13924068,000000121143776,5,4,,4
286324,13-NOV-11,12-NOV-11,Mohamed,,fr,70.26.208.109,claudel3@bell.net,13952872,000000121199421,5,5,,5
286325,14-NOV-11,13-NOV-11,Jean,,en,76.69.53.230,aljenny@sympatico.ca,13960582,000000121212598,1,1,"My iPad outgoing mail has been blocked for 36 hours.  I called this evening and mid-way through our conversation, the phone went dead.  I expected the technician to call me back as he had my phone number.  I then called back and was put through to India - after going through all the details again she came up with ""your account has been blocked!"". Hello!  I called again and spoke to a technician in El Salvador - the problem was not resolved.  I was under the impression that if one told the technician that one had a Mac computer that one would be put through to a Canadian operator.  Obviously I was mistaken.  I will endeavor to call again tomorrow and will keep calling until I am able to speak to a Canadian technician.  Bell locked my iPad and I can't understand why Bell can't unlock it.  If the problem isn't resolved tomorrow I will switch both my Internet service and home phone service to Cogeco.  I may be contacted at 905-468-2892.",2
286326,14-NOV-11,29-OCT-11,Kevin,,en,76.67.41.248,robin.keats@sympatico.ca,13811178,000000120894479,4,1,"My internet had been out for 2 weeks -could not get anything. This call started the process -a (rural) technician came to the house on Nov.4 and moved the modem - and now it works 
usually. (Was off Thurs & Fri again last week) It is very upsetting not to be able to depend on internet service. 
",3
286327,14-NOV-11,11-NOV-11,Ashfaq,,en,69.159.62.180,jandathuss@sympatico.ca,13944746,000000121170347,4,4,,4
286328,15-NOV-11,12-NOV-11,Josue,,en,76.64.105.50,karikoivunen@bell.net,13955706,000000121199783,5,4,,4
286329,15-NOV-11,14-NOV-11,Matthew,,en,76.68.113.28,hal04@bell.net,13970268,000000121224438,5,5,"More diligent service by the first operator. I felt as if he was attempting to stop me from achieving my desired outcome. His name was ""aah-lee"", I assume it was spelled ""Ali"".",4
286330,15-NOV-11,14-NOV-11,Padmanaban,,en,174.92.94.19,neptune1950@bell.net,13973112,000000121232316,5,5,please advise custumers of new changes when you are making some and your oen employees also your doing good don't stop new fetures fantastic thank you i'm still in the lerning process. ,5
284777,16-NOV-11,15-NOV-11,Simon,,fr,65.94.165.19,spoot@sympatico.ca,13986898,000000121249369,5,5,rien,3
284778,16-NOV-11,15-NOV-11,Roy,,en,76.69.127.160,joel.mcgrory@sympatico.ca,13981656,000000121245731,5,5,,5
284779,16-NOV-11,15-NOV-11,Satish,,en,174.93.71.176,comte.jh@sympatico.ca,13978304,000000121260140,5,5,Nothing!,5
284780,16-NOV-11,15-NOV-11,Haythem,,fr,67.71.180.114,doum.del@sympatico.ca,13979214,000000121261207,5,5,,5
284781,16-NOV-11,15-NOV-11,Charles,,en,76.70.41.171,jean.letourneau@sympatico.ca,13981270,000000121248287,5,5,"You need more people like Charles!

One that did a great work unlike other touch points.

Jean",1
284782,16-NOV-11,15-NOV-11,Vijayashanti,,en,216.208.142.224,bruce.owen@sympatico.ca,13977673,000000121245166,5,5,"Not have to wait so long for a service rep to answer the phone, also I had  LOT OF trouble understanding the rep her accent was so heavy.",5
284783,16-NOV-11,15-NOV-11,Gilberto Jose,,en,70.49.16.20,yoliscott@sympatico.ca,13988303,000000121264423,5,5,Mr. G Jose could not have been more helpful,5
284784,16-NOV-11,15-NOV-11,Fida,,fr,76.64.24.97,pierrette.lampron@sympatico.ca,13985196,000000121251406,5,5,Tout a été fait à  ma grande satisfaction dans un temps très rapide.  merci,5
284785,16-NOV-11,15-NOV-11,Rahma,,fr,174.93.180.67,terez@sympatico.ca,13987390,000000121247024,4,5,Tout a  été à ma grande satisfaction et j'ai beaucoup aimé la patience de mon aidant. MERCI beaucoup,5
284786,16-NOV-11,14-NOV-11,Camille,,fr,70.29.220.78,franpierre@sympatico.ca,13969802,000000121235213,5,4,,5
284787,16-NOV-11,15-NOV-11,Mathew,,en,70.29.34.3,dmeadows@sympatico.ca,13979106,000000121249164,5,5,"Your customer service has improved dramatically in the last couple of months!!!!
The best customer service out there is Provided by Apple computer I suggest you have a couple of your senior people listen to how that company handles their customers.",5
284788,16-NOV-11,15-NOV-11,Hanene,,fr,74.15.232.154,marog39@sympatico.ca,13983548,000000121247233,4,4,arreter d'essaye de vendre des chose quand on appele pour des probleme et nous ne serions pas oubliger de rappele pour faire des changement,3
284789,16-NOV-11,11-NOV-11,Gayathri,,en,65.95.189.64,patella@sympatico.ca,13948204,000000121173740,1,1,"I was blocked from using my email - the customer service representatives - 3 of them- kept sending me new passwords via email, which I couldn't access.  The last person I spoke with, Rehman X7531, finally gave me a password over the phone.  It took close to 3 days!",2
284790,16-NOV-11,15-NOV-11,Reginald,,fr,174.92.242.141,yvan.merineau@sympatico.ca,13988330,000000121250194,5,5,"Non notre problème a été résolu rapidement et très professionnellement.

Merci à Réginald",5
284791,16-NOV-11,16-NOV-11,Elmer,,en,174.92.77.142,abbrown@sympatico.ca,13976182,000000121266932,4,5,,5
284792,16-NOV-11,15-NOV-11,Samantha,,en,129.42.208.172,todd.shulman@sympatico.ca,13987588,000000121262747,1,1,"You need to train your reps to ""LISTEN"" before they read from their scripts on what they think the problem is.",1
284793,16-NOV-11,15-NOV-11,Carmen,,en,184.148.177.247,rcourtemanche@sympatico.ca,13985568,000000121247954,5,5,Nothing,4
284794,16-NOV-11,14-NOV-11,Munyaradzi,,en,64.231.133.187,kzidenberg@bell.net,13971680,000000121220280,3,3,,3
284795,16-NOV-11,15-NOV-11,Tony,,en,174.91.2.211,gfpool@sympatico.ca,13980096,000000121249955,5,5,"Nothing!! Your tech. Rep. was FANTASTIC,he was patient with me, explained clearly and resolved my issues completely.",5
284796,16-NOV-11,09-NOV-11,Mohamed,,fr,66.110.6.119,lyne_maurice@sympatico.ca,13924328,000000121137552,5,5,,4
284797,16-NOV-11,14-NOV-11,Shirin,,en,70.26.62.41,kmannion@sympatico.ca,13971606,000000121228923,2,4,Allow me to speak to a representative in Canada,3
284798,16-NOV-11,15-NOV-11,Lilian,,en,174.95.66.65,meikar@sympatico.ca,13983786,000000121257066,5,5,,5
284799,16-NOV-11,15-NOV-11,Leni,,en,69.158.78.54,sharonrfoster@sympatico.ca,13986606,000000121246250,4,4,"Nothing.  Leni helped with everything I asked him to.  I am having trouble changing the password on my iphone myself.  I didn't ask him to help, thought I could do it myself.",4
284800,16-NOV-11,15-NOV-11,Leslie,,en,74.12.119.101,dan.beaton@sympatico.ca,13978516,000000121249536,,,"For one, not picking on one poor CS rep in a long chain of mismanagement. Have one person who manages the whole transaction from start to finish. Started in Sept; helpful person manages move of Internet, can't handle cancellation of phone; 1/2 hour later, get a confirmation # and passed to 'loyalty'. Extremely unhelpful person cancels order just made, has a fixed sales pitch, refuses to listen to what I want, hangs up. Try again after taking time to cool down; try a different route. Extremely helpful person, sorts out whole deal, takes time but works. End to end f 3 reps, about 1-1/2 hrs. This week, bill isn't right. Extra charge on Internet; helpful person, but much repetition, finally sorted. Look again at bill; phone??? S/b cancelled. Call in; get pseudo polite rep who assumes problem is my mistake - lovely way to start off. Wants to explain how Bell is right, over and over. Finally goes ahead, checks things out, then apologizes. Transfers me to another person who supposedly completes what wasn't done 6 weeks ago. Will wait to see next bill.",3
284801,16-NOV-11,15-NOV-11,Med Amine,,fr,74.12.160.108,lillian.tipson@sympatico.ca,13982702,000000121262138,5,5,,5
284802,16-NOV-11,15-NOV-11,Catherine,,fr,70.29.151.70,r.welch1@sympatico.ca,13985416,000000121261859,5,5,,5
284803,16-NOV-11,11-NOV-11,Khaoula,,fr,174.89.84.183,nicoleca@bell.net,13947910,000000121171752,5,5,,5
284804,16-NOV-11,14-NOV-11,Sofiene,,fr,70.29.188.251,claude530@sympatico.ca,13968508,000000121232543,4,5,,4
284805,16-NOV-11,13-NOV-11,Gattu,,en,76.67.127.147,shadowgram@sympatico.ca,13965938,000000121213456,4,5,,4
284806,14-NOV-11,12-NOV-11,Ines,,fr,74.14.213.216,h.lebel@sympatico.ca,13954546,000000121193924,4,,"On m'exédie un nouveau ""power supply"" pour le modem qui semble-t-il devrait régler le problème. je ne peux savoir si c'est juste tant que je n'aurai pas reçu la pièce. 
Certainement, la conseillère a très rapidement identifié la source du problème et l'entretien a été court.",5
284807,14-NOV-11,13-NOV-11,Pamela,,en,76.69.205.136,jrgrant@sympatico.ca,13963444,000000121214830,1,1,rep told me i did nt have a wireless card in netbook. i explained that the netbook was functioning perfectly earlier in the day. she told me to take it to a repair shop. i terminated the call & called again & gor Muhammed who fixed the prob.,1
284808,14-NOV-11,13-NOV-11,Mohamed,,fr,50.101.176.241,luclagace7@sympatico.ca,13964100,000000121212807,4,4,,5
284809,14-NOV-11,13-NOV-11,Nes,,en,64.231.7.139,debgreer@sympatico.ca,13961852,000000121214913,5,5,,5
284810,14-NOV-11,13-NOV-11,Sudheer,,en,50.101.229.133,jpandcathy@sympatico.ca,13963420,000000121208320,5,4,,5
284811,14-NOV-11,11-NOV-11,Luis,,fr,67.71.95.62,sportselect@bell.net,13949804,000000121188063,5,5,,5
284812,14-NOV-11,13-NOV-11,Kota,,en,70.54.12.138,robandmargaret@sympatico.ca,13965576,000000121216710,3,4,Hard to understand the agent's accent.  Understand was the most difficult part of the call.,3
285318,14-NOV-11,28-OCT-11,Brittany,,en,159.18.26.14,dodoherty@sympatico.ca,13793776,000000120872733,5,5,,5
285319,14-NOV-11,13-NOV-11,Cecilia,,en,76.69.53.230,aljenny@sympatico.ca,13960580,000000121209827,1,1,,1
285320,14-NOV-11,11-NOV-11,Radhika,,en,70.27.104.85,phoebe903@sympatico.ca,13948378,000000121188114,2,2,Tell the truth,1
285321,14-NOV-11,11-NOV-11,Saifuddin,,en,70.31.105.8,vitesse10@bell.net,13950744,000000121170451,5,5,,5
285322,14-NOV-11,25-OCT-11,Ahmed,,fr,65.92.209.88,larbisalim@bell.net,13754950,000000120805901,5,5,,5
285323,14-NOV-11,21-OCT-11,Houcem,,fr,65.92.209.88,larbisalim@bell.net,13715818,000000120723636,5,5,,5
285324,14-NOV-11,12-NOV-11,Asma,,en,76.71.57.103,jamesintrep@sympatico.ca,13955020,000000121190914,5,5,totaly satisfied,5
285325,14-NOV-11,12-NOV-11,Aprajit,,en,76.64.94.120,bburt@bell.net,13952110,000000121192229,5,4,nothing,5
285326,14-NOV-11,26-OCT-11,Krishidhar,,en,174.92.186.232,lynn.ross@sympatico.ca,13770796,000000120826993,3,1,Friendly service but made error in connections which caused loss of internet for two days until problem solved.,3
285327,14-NOV-11,13-NOV-11,Innocent,,en,74.14.27.154,chvisser@sympatico.ca,13961508,000000121215165,5,5,,5
285328,15-NOV-11,07-OCT-11,Isaac,,fr,65.93.129.219,jafr@bell.net,13544282,000000120416891,5,5,Rien,5
285329,15-NOV-11,14-NOV-11,Juan Carlos,,en,70.30.46.142,r.ingola@sympatico.ca,13973822,000000121228702,1,1,,1
285330,15-NOV-11,14-NOV-11,Jean,,en,65.95.70.68,carime412@bell.net,13968184,000000121220863,5,5,nothing,5
285331,15-NOV-11,03-NOV-11,Zied,,fr,76.65.158.251,jacques1_landry@bell.net,13855944,000000121002511,3,4,Meilleure formation des préposés.,4
285332,15-NOV-11,14-NOV-11,Manoranjith,,en,70.26.45.161,carlos888@sympatico.ca,13968194,000000121220820,5,5,,5
285333,15-NOV-11,14-NOV-11,William,,en,67.71.10.237,darlene.curt@sympatico.ca,13968780,000000121234777,3,,I was told someone would be checking my line and would call me back at 9 pm - I waited up - but no call.  Everything seems resolved - but if you say you are going to call - you should.,2
285334,15-NOV-11,14-NOV-11,Lamya,,en,74.14.85.241,mccallum.david@sympatico.ca,13972564,000000121224124,5,5,,4
285335,15-NOV-11,14-NOV-11,Jessica,,en,70.51.24.249,patamaa.williams@bell.net,13973458,000000121223935,5,5,Cannot think of any presently.,5
285336,15-NOV-11,14-NOV-11,Mario,,en,184.151.127.234,yulymx@sympatico.ca,13975732,000000121219515,5,5,,5
285337,15-NOV-11,14-NOV-11,Colleen,,en,65.93.88.243,richardgibbons@sympatico.ca,13974030,000000121225981,5,5,,5
285338,15-NOV-11,14-NOV-11,Juan Paolo,,en,174.91.193.36,alperlach@sympatico.ca,13967344,000000121224728,4,4,Confirm the original offer that was presented to me. There was changes made in the offer after discussing it for quite a while. ,3
285339,15-NOV-11,14-NOV-11,Lukasz,,en,70.49.179.102,francesandjim@sympatico.ca,13969742,000000121234548,5,4,,5
285340,15-NOV-11,14-NOV-11,Mauricio,,en,184.147.225.66,kepakoch@sympatico.ca,13971504,000000121223361,5,4,I can't think of a thing!,5
285341,15-NOV-11,14-NOV-11,Juan,,en,70.26.103.120,ken.coffin@sympatico.ca,13971490,000000121231168,5,4,,5
285342,15-NOV-11,14-NOV-11,Oscar,,en,70.52.173.78,stephen.smith@sympatico.ca,13974864,000000121232479,3,2,"I was not at my computer when I called therefore the technician was at ill-equipped to deal with my inquiry. When I reinitiate my inquiry, I will ensure that I can provide the salient information he/she will need to effectively assist me. ",4
285343,15-NOV-11,14-NOV-11,Edgardo,,en,174.92.28.185,LynSeed@sympatico.ca,13966988,000000121231060,4,4,,4
285344,15-NOV-11,14-NOV-11,Mathew,,en,216.13.88.202,p.fife@sympatico.ca,13973390,000000121221020,3,2,The people that left a phone message for me could have been more specific about who I needed to call. Just telling me to call 310 bell doesn't get resolution of problem. Even though I had a number to quote it didn't help. Mostly the people I spoke with were helpful but they didn't have a clue how to help me. Four different people tried and I was advised by the last one that I may or may not have service when I arrive on the weekend. This is troubling as I have had phone service for years. All I am adding is the internet. And exactly why do you need two lines when adding internet. That question remains unanswered.,3
285345,15-NOV-11,13-NOV-11,Anthony Florence,,en,70.26.14.123,whmitchell@sympatico.ca,13966684,000000121210825,5,5,Nothing - service was very good,5
285346,15-NOV-11,14-NOV-11,Vidya,,en,184.145.4.44,mkbryk@sympatico.ca,13972871,000000121223989,5,4,she was a very competent person and did everything I asked of her,5
285347,15-NOV-11,14-NOV-11,Mark,,en,70.24.91.158,winston.caliste@sympatico.ca,13975616,000000121222277,1,1,A contract means no price change for the agreed period.,1
285348,15-NOV-11,14-NOV-11,Bobbie-Jo,,en,70.26.109.6,paulmatheos@bell.net,13973534,000000121225998,5,5,,5
285349,15-NOV-11,14-NOV-11,Shirin,,en,67.69.0.250,trimblyn@bell.net,13975334,000000121218815,3,2,I had to call back again as the solution given to me was not what I needed to solve the problem.  The person who took the call could have checked with a more knowlegable technician for a solution.,4
285350,15-NOV-11,13-NOV-11,Shakeel,,en,174.92.89.172,neil-joy.johnstone@sympatico.ca,13964820,000000121207351,5,4,I find it difficult to hear your employees.  I have a discrimination problem and often have to ask employees to slow down and say again.   Sometimes I do not think they are using their micfophones correctly as I find them hard to hear.,4
285351,15-NOV-11,14-NOV-11,Brenda,,en,70.49.239.40,meandtp@sympatico.ca,13972602,000000121232020,2,2,"I was transfered over to another dept and then were talking and was cut off.Since it is so difficult to get through to the right department, this annoyed me. Then when I called the number that was given to me by an emokyee, I got a lecture about calling the wrong place. If your own employees don't know who to call, How can the customer know.",2
285352,15-NOV-11,14-NOV-11,Aidin,,en,70.49.239.40,meandtp@sympatico.ca,13972604,000000121233182,4,4,When I finally talked to Adrian things went better. Of course when my bill comes in then I will be acble to tell if I receieved the proper package that I want and hope they didn't take away any of my internet that I already had. When we start messing with modems it makes me nervous. I just want to maintain the services that I had. The changes will take effect dec 5th .,3
285353,15-NOV-11,14-NOV-11,Erika,,en,184.146.169.35,wmbooth@sympatico.ca,13975628,000000121231763,2,2,"your auto dialer called me with 'an urgent issue'. as instructed I selected 1 for english and then was asked for my accont number... now who would have that ready when you call the customer??   

my internet service is too expensive and when i leave bell i guess you'll stop calling",1
285354,15-NOV-11,14-NOV-11,Dilli,,en,76.67.30.17,maykelly@sympatico.ca,13972528,000000121228614,5,5,,4
285355,15-NOV-11,14-NOV-11,Sarra,,fr,184.145.255.104,lboudrias1@sympatico.ca,13971780,000000121220923,4,4,,5
285356,12-NOV-11,11-NOV-11,Tony,,en,173.186.108.241,pittc@sympatico.ca,13948426,000000121174965,3,5,less rudeness from the rep,1
285357,12-NOV-11,11-NOV-11,Sriram,,en,174.95.200.234,seastman@sympatico.ca,13949502,000000121187286,5,5,,5
285830,13-NOV-11,12-NOV-11,Zohra,,fr,74.15.224.203,mleboeuf@sympatico.ca,13957134,000000121197042,2,2,on ma simplement dit qui ferais des tests de connexion et que je devais attendre 24 a 48 hr pour un technicien,2
285831,13-NOV-11,10-NOV-11,Youssef,,fr,70.52.31.42,lesproductions@sympatico.ca,13935150,000000121159218,5,5,rien,4
285832,13-NOV-11,10-NOV-11,Hector,,en,67.71.127.133,anniemck@sympatico.ca,13929600,000000121152012,1,1,"Changed my bellmail back to English, not say there isn't anything you can do as it's MSN's problem.",2
285833,13-NOV-11,12-NOV-11,Armando,,en,74.14.14.70,mrclean3683@bell.net,13957270,000000121194597,5,5,,5
285834,13-NOV-11,12-NOV-11,Reginald,,fr,70.31.208.81,veillet74@bell.net,13959770,000000121190591,5,5,"impossible  Réginald a été génial,compétent et courtois",5
285835,13-NOV-11,11-NOV-11,Joelle,,en,216.129.211.17,maplehillfarm@sympatico.ca,13946724,000000121179405,4,4,,3
285836,13-NOV-11,12-NOV-11,Kevin,,fr,174.89.141.177,sklander@sympatico.ca,13958984,000000121199570,5,5,L'attente avant que quelqu'un réponde est toujours TRES TRES TRES longue!!!!,3
285837,13-NOV-11,11-NOV-11,Jose,,en,184.148.117.16,compairrkk@sympatico.ca,13942174,000000121188207,5,5,,5
285838,13-NOV-11,12-NOV-11,Armando,,en,65.95.20.122,kardav5864@sympatico.ca,13955692,000000121199544,3,2,"I was told I would be called at 9pm that same evening, no such call was ever received. In fact I was not contacted again by anyone from Bell.
I called on the 13th and the person I dealt with solved my problem. He was very professional and knowledgeable.",3
285839,13-NOV-11,11-NOV-11,Cristobal,,en,70.24.175.39,elkeandpat@sympatico.ca,13943194,000000121182958,1,1,"be more polite. was told to upgrade my service ,which to my knowledge is not available ",2
285840,13-NOV-11,11-NOV-11,Inobel,,en,76.70.50.125,annbartlett1@sympatico.ca,13940940,000000121175718,4,4,Please move the call centres back to Canada!!!   I'm tired of having to ask the server to repeat themselves to be understood. ,5
285841,13-NOV-11,12-NOV-11,Kaitlin,,fr,70.51.44.105,mercure.g@sympatico.ca,13956956,000000121202836,5,5,l'attente est longue en journée pour obtenir l'assistance technique,4
285842,13-NOV-11,09-NOV-11,Jamel,,en,174.92.67.181,serge.rancourt@bell.net,13927242,000000121134711,5,5,this call was handed properly but a new problem started right after and did not have time to call back. will do so next week as soon as I have time to do so,4
285843,13-NOV-11,12-NOV-11,Christopher,,en,69.157.62.168,bee_keeper@sympatico.ca,13952140,000000121191898,5,3,Quicker phone response,4
285844,13-NOV-11,12-NOV-11,Ridha,,fr,67.71.116.38,pigeon1711@bell.net,13957866,000000121203605,1,1,Effectuer des vérifications techniques plus avancés que de vérifier les branchements du modem. Je suis toujours en attente de résolution de problemes intermittent de connexion internet.,1
285845,13-NOV-11,11-NOV-11,Sandra,,en,70.49.145.44,maryswitzer1@sympatico.ca,13946990,000000121180119,1,1,not be transferred from person to person with no results,1
285846,13-NOV-11,12-NOV-11,Gregory,,fr,70.29.144.243,vhohin@sympatico.ca,13950702,000000121189198,4,4,,5
285847,13-NOV-11,11-NOV-11,Matthew,,en,174.89.142.119,danberyl@sympatico.ca,13942428,000000121185293,3,3,I had to wait a very long time to get any information on precisely what the problem was. It turned out to be a fault in the Bell system in Ontario.Why wasnt I informed of this instead of wasting many hours with no information. ,1
285848,13-NOV-11,11-NOV-11,Jeremy,,en,70.49.145.44,maryswitzer1@sympatico.ca,13946994,000000121180875,4,4,,3
285849,13-NOV-11,12-NOV-11,Luis,,en,69.156.97.172,marianhall@sympatico.ca,13956682,000000121191667,3,4,"Two things happened when the rep Schumi (sci-11582) was finished. 1st, I received around 500 emails going back to June, majority had already been deleted. How could that happen? 2nd. Today my computer froze up at one point and it said after that another user was on the computer!!!!! I am the only user! I looked and it showed ""ASP.NET Machine, a limited account, password protected. Please explain this. I deleted it and spent hours going through the emails",
285850,14-NOV-11,13-NOV-11,Madhu,,en,70.30.57.179,greg.passler@sympatico.ca,13962608,000000121211913,2,2,The problem of connecting wasn't resolved. It appears to be a software problem that one would think has been experienced before.,3
285851,14-NOV-11,12-NOV-11,Julio,,en,65.95.154.65,pjermey@sympatico.ca,13957880,000000121202780,5,4,"I have not yet received the replacement modem, so I have not had full resolution yet.",4
285852,14-NOV-11,13-NOV-11,Imen,,fr,174.93.217.32,anne.brousseau@sympatico.ca,13960720,000000121209186,5,5,,5
285853,14-NOV-11,12-NOV-11,Welid,,fr,65.92.250.98,jacques.lasalle@sympatico.ca,13954962,000000121194847,3,1,Me dire l'exatitude des faits,3
285854,14-NOV-11,09-NOV-11,Sana,,en,64.231.1.207,lori.neilly@sympatico.ca,13924180,000000121129162,5,5,Nothing.  It was a fast response- calling to find out why internet was down. Didn't have to wait on hold for very long - was actually surprised - bell phone is another story.  Sana was very helpful and told me there was an issue in our area.  It was back up a running a couple of hours later.  Thanks,5
285855,15-NOV-11,14-NOV-11,Rebello,,en,69.158.144.58,garrett_4@sympatico.ca,13969922,000000121219743,5,5,nothing,5
285856,15-NOV-11,14-NOV-11,Wayne,,en,208.76.75.5,michaelferguson@sympatico.ca,13972732,000000121229908,2,1,Still continue to experience internet outages.  Paying for a service that is not working despite 3 service calls.,1
285857,15-NOV-11,14-NOV-11,Temsu,,en,70.24.215.122,dianedesj@sympatico.ca,13969066,000000121231164,4,1,"My problem was an advertisement from CIBC which you people had on your web page and a phone kept interrupting me ... the technician told me I could not get rid of it unless I change my web page.  If Bell keeps accepting annoying ads, I will switch.",3
285858,13-NOV-11,11-NOV-11,Yves,,en,76.68.27.69,tersan1@sympatico.ca,13950248,000000121181929,5,2,"he did everything he could to resolve the problem and it helped a lot but the problem still exists.

Therese Zarb",5
285859,13-NOV-11,12-NOV-11,Karen,,en,207.164.79.47,ab_asghari@sympatico.ca,13951392,000000121194637,5,2,I'm having connection problem for over 5 days. everytime I was told that problem is going to be fixed but I'm feeling that I can not rely on BELL INTERNET service. I did not have consistant problem in last 2 years but this week was terible.,2
285860,13-NOV-11,11-NOV-11,Sarry,,fr,174.92.224.236,michel_duchesneau5@sympatico.ca,13947296,000000121180353,1,1,J`ai appelé a 2 occasions et on ne m`a pas aidé du tout alors mque le problème était très simple. ,1
285861,13-NOV-11,12-NOV-11,Wynbert,,en,209.226.175.46,jay.bascom@sympatico.ca,13955088,000000121202925,5,4,,4
285862,13-NOV-11,03-NOV-11,Andrew,,en,70.49.158.82,donfew@sympatico.ca,13853634,000000120997088,5,4,"not charged me for a lot of the charges that we did not owe for, the last chap that I talked to saw all of the problems & corrected them, he was clear &very good to understand,it was plesure to talk to him, it was on tues or thurs morning Nov 8 or Nov 10.Thank You Don Few..",5
284360,11-NOV-11,10-NOV-11,Genevieve-Marie,,en,65.92.65.155,norman.cloutier@sympatico.ca,13936934,000000121166899,3,3,Its just our internet is very slowin browsing or downloading.The agents we spoke to were very curtious and helpful. Thanks,5
284361,11-NOV-11,10-NOV-11,Sondes,,fr,90.43.228.222,soucle@sympatico.ca,13938808,000000121155887,5,5,rien de plus cette Dame est une pro une vraie pro,5
284362,11-NOV-11,10-NOV-11,Bedre,,en,70.29.123.58,dorothea.salmon010@sympatico.ca,13931768,000000121161754,5,5,Everything was comepleted extremely well and with patience.,5
284363,11-NOV-11,10-NOV-11,William,,en,69.156.29.111,jcoughli@sympatico.ca,13933720,000000121156596,4,4,"Better trained off-shore tech reps and with better accents.  The gentleman I dealt with yesterday was fine on all counts, but I've had difficulties with others and some times have had to hang up and start again.  ",4
284364,11-NOV-11,08-NOV-11,Sana,,fr,67.68.59.134,syl.viens@sympatico.ca,13916802,000000121100310,2,4,Pour résoudre un probleme chez vous il faut s'armer de patience et en plus les employés te traite comme des menteurs pour Sana elle m'a dit que j'avais reçu mon modème livré par Poste Canada donc je lui ai demandé le # de confirmation de mon colis afin que je vérifie chez poste Canada et elle ne répondais pas à mes questions et que si je voulais un autre modème il fallait que je le paie.Quand elle a vu que je m'acharnais elle a voulu me transféré à son supérieur je crois et après encore une attente au téléphone ele a finit par me dire que Poste Canada avait retourné le modème chez Bell. La morale de cette histoire est que depuis cette année j'ai beaucoup de problème avec les services de Bell et je perd un temps fou à avoir les services. Donc je ne suis pas du tout satisfaite du service de vos employés car ils nous prennent pour des caves. Oui mes problèmes viennent à être réglés mais après plusieurs appels avec des attentes interminables. Merci!,2
284365,11-NOV-11,10-NOV-11,Lukasz,,en,65.92.58.78,johnjacjazz@bell.net,13934154,000000121160813,4,4,"I was cut off on first call to 
technician. Had to call back to another
representative",4
284366,11-NOV-11,06-OCT-11,Luis,,en,76.67.124.157,della_heightm@bell.net,13529398,000000120379171,5,5,,5
284367,11-NOV-11,06-NOV-11,Kanni,,en,76.71.55.194,FSchroeder@bell.net,13885262,000000121058832,5,5,"You can make your website a little faster.
It has to be the slowest site I know of, if I want to check my internet usage.",5
284368,11-NOV-11,08-NOV-11,Mauricio,,en,76.64.3.195,foleyms@sympatico.ca,13908918,000000121105360,4,4,Nothing...,5
284369,11-NOV-11,27-OCT-11,Aquiles,,en,76.66.160.177,steelranch@bell.net,13788958,000000120861989,5,5,,5
284370,11-NOV-11,10-NOV-11,Maria,,en,174.91.4.37,michael.freitas@sympatico.ca,13936218,000000121166022,1,1," You could have had a representitive who was a CANADIANNNN!!!!
 WE HAD TO WAIT over an HOUR!!!! only to be put back at the beginning of your aotomated phone directory.",1
284371,11-NOV-11,07-NOV-11,Anne-Marie,,en,67.70.129.220,wendy.c@bell.net,13904280,000000121079414,4,5,The wait time to talk to someome. It was over 25 minutes on hold,4
284372,11-NOV-11,09-NOV-11,Denis,,en,70.24.213.152,a_v_a@bell.net,13918250,000000121125933,5,5,It was perfect.,5
284373,11-NOV-11,10-NOV-11,Rachel,,en,69.159.17.72,admadu@sympatico.ca,13929228,000000121148228,4,4,,5
284374,11-NOV-11,10-NOV-11,Andrea,,en,64.229.68.220,iqbalsingh62@bell.net,13933402,000000121166853,4,5,reduce the prices,4
284375,11-NOV-11,10-NOV-11,Bismiya,,en,76.64.216.40,andjan@bell.net,13929514,000000121166872,5,4,,4
284376,11-NOV-11,18-OCT-11,Sarah,,fr,65.92.156.33,lamroc@sympatico.ca,13671650,000000120634629,4,3,faire cette démarche beaucoup plutôt.,3
284377,11-NOV-11,10-NOV-11,Simon,,fr,76.69.109.60,jgnp01@sympatico.ca,13933920,000000121163419,5,5,,5
284378,11-NOV-11,10-NOV-11,Sweta,,en,174.88.76.171,djw315@sympatico.ca,13931680,000000121161268,5,4,"It was mostly my fault, but, I am hearing impaired, I found it difficult to understand the person on the other end of the line. She was very good and patient so we got things done. I guess I should have informed the person of my hearing problem at the time. My system is up and running so I have no real complaints.",5
284379,11-NOV-11,10-NOV-11,Brenda,,en,184.148.101.47,gui.vega@sympatico.ca,13932930,000000121167259,5,5,"Nothing, everything went well",5
284380,11-NOV-11,10-NOV-11,Wajih,,fr,174.89.222.143,LiseGermainGilles@bell.net,13929015,000000121157708,4,4,Tout est bien.,4
284381,11-NOV-11,10-NOV-11,Mohamed,,fr,184.148.248.25,ovideh@sympatico.ca,13937028,000000121155341,4,4,Je voulait changer mon forfait internet et je croix que ce que j'ai eu comme réponse est ce que je voulais. Je verrai.,5
284382,11-NOV-11,07-NOV-11,Nouha,,fr,184.146.232.211,bruno_theoret@sympatico.ca,13893672,000000121080909,5,5,,5
284383,11-NOV-11,10-NOV-11,Ayesha,,en,67.70.152.172,cvalerio@sympatico.ca,13931160,000000121146125,2,4,"Not kept me on the phone so long and not asked me all the questions about my own account. I did not call about my account, I simply called to report the cover had blown off of a Bell box at the back of my neighbour's house. I was asked far too many irrelevant questions and then placed on hold because, for some reason, it was necessary for me to speak to a service technician. I was also asked if I would be home between certain hours and I told them I didn't need to be home because the issue was outside. Still, the service man came to my door, but at least he fixed the problem.",3
284384,11-NOV-11,10-NOV-11,Saadullah,,en,70.31.43.217,jimssal@sympatico.ca,13933962,000000121161049,5,5,,5
284385,09-NOV-11,08-NOV-11,Eka,,en,76.68.132.179,maureenmcr@sympatico.ca,13913088,000000121104714,3,2,"I filled in the last survey and I have had many messages in the day time on my home phone when I am at work.  I have also had reps calling the place where I work ( I teach so I can't take calls)  I asked on Tuesday that Bell no call me at work, and they called again today!!  I am home in the evenings  after 7:30 pm.",
284386,10-NOV-11,30-OCT-11,Jean-Philippe,,en,70.31.153.133,izzatm@bell.net,13815600,000000120908815,3,2,"We were expecting visitors and said we would have to call back.  The rep said she would call us back at a time convenient to us.  She did that later on that day, w hich was great.  In other words, this is the type of service I would recommend.",4
284387,10-NOV-11,09-NOV-11,Michael,,fr,184.145.149.109,fabien.caron@sympatico.ca,13921198,000000121129194,2,2,"Il est aberrant que vos conseillers de départements différents soient systématiquement isolés les uns des autres et qu'ils doivent mettre le client en attente  pour aller quémander l'information !
De même, la ""musique"" (sic) que vous infligez à vos clients en attente est une véritable torture ! Le supplice de la goutte d'eau, en pire !",2
284388,10-NOV-11,10-NOV-11,,,en,205.237.215.253,,,,5,5,,5
284389,10-NOV-11,09-NOV-11,Asma,,fr,174.93.223.184,demo583@sympatico.ca,13920504,000000121125050,5,5,,5
284390,10-NOV-11,09-NOV-11,Vladimir,,fr,70.53.175.119,ghboon@sympatico.ca,13921668,000000121126950,5,4,,5
284391,10-NOV-11,08-NOV-11,Daniel,,en,65.92.117.150,ajuchymenko@sympatico.ca,13905164,000000121111469,1,1,get more competent technicians,2
284813,14-NOV-11,13-NOV-11,Richard,,en,184.147.0.192,springman41@sympatico.ca,13966088,000000121211999,5,5,Nothing Richard was absolutely amazing.,5
284814,14-NOV-11,13-NOV-11,Ghassen,,fr,69.156.205.196,nicoleanrde01@sympatico.ca,13964854,000000121210494,5,5,"Je n'ai rien à reprocher a votre assistant......tout a bien fonctionné cette fois çi.....il a eté très patient et a réglé tous mes problemes.......je suis satisfaite, il est compétent.",5
284815,14-NOV-11,13-NOV-11,Asma,,en,184.146.170.28,susan.hayes1@sympatico.ca,13966194,000000121211712,5,5,Nothing - my problem was resolved and Asma was patient and understanding with my frustration and many questions. I was very greatful,5
284816,14-NOV-11,13-NOV-11,Pascal,,en,174.89.140.118,mike.daphne.hayes@sympatico.ca,13964572,000000121207102,5,5,The call was actually 9:12 am but I called earlier at 8:00 am and was given a phone number for better resolution 888-550-6333 which turned out to be Canada Post. I was not amused so called back and was on hold for an hour until Pascal advised me it was a system problem. Why not a recorded message and I wouldn't have tied my phone up for an hour? The guy at 8:00 am needs a new job. ,3
284817,14-NOV-11,13-NOV-11,Sinu,,en,76.70.103.184,bucks@sympatico.ca,13961230,000000121212351,5,5,Not had the problem to begin with.,4
284818,14-NOV-11,13-NOV-11,Drew,,fr,74.12.225.221,sapicard@sympatico.ca,13965812,000000121212925,5,1,j ai dû re-telephoner ce matin pour qu on re-signale mon modem suite à une panne à votre service.rien n avait été fait. je remercie le reperateur de ce matin (10:25 hres)pour son service.,4
284819,14-NOV-11,13-NOV-11,Hussain,,en,174.91.51.98,jonicacarr@sympatico.ca,13963368,000000121210704,5,4,avoided the conflict in Bell Security which caused the call,4
284820,14-NOV-11,12-NOV-11,Edgar,,en,76.68.39.142,maritta@sympatico.ca,13956748,000000121203393,4,2,Improve MTTR for residential issues. ,3
284821,14-NOV-11,13-NOV-11,Bochra,,fr,174.92.166.128,louis.castonguay@bell.net,13964044,000000121211184,3,1,"je souhaiterais que mon experience avec rhana est ete aussi agreable qu`avec Bochra, elle manquait visiblement de formation et a mis un temps fou a resoudre mon probleme. Quand a Bochra, elle a ete efficace et polie.",2
284822,14-NOV-11,11-NOV-11,Sushil,,en,64.228.209.168,helenepoulin4@sympatico.ca,13944294,000000121173437,2,1,Be more knowledgeable. All I had to do was restart my computer. It seems many of your employees are stuck when told the pc is Apple.,4
284823,14-NOV-11,07-NOV-11,Jan,,en,76.67.4.78,karen.l@sympatico.ca,13898222,000000121078947,5,5,"Nothing - called to have a complaint on my file about the poor service I had received earlier that morning.  The CSR was very pleasant, and without me asking for anything - said she would make an adjustment to my bill.  I really appreciated that because it demonstrated that somebody actually cared that I was a long time Bell customer and wanted to keep my business.  And I didn't have to yell and scream to be treated well.  Who wants to have to do that? I have told a number of people about this service.",4
284824,14-NOV-11,12-NOV-11,Divya,,en,207.35.67.130,midtowncon@sympatico.ca,13957036,000000121189655,5,5,,4
284825,14-NOV-11,13-NOV-11,Juliio,,en,184.147.183.54,kgibson2@sympatico.ca,13963654,000000121216986,5,5,Nothing.,5
284826,14-NOV-11,11-NOV-11,Seifeddine,,fr,67.70.25.166,francineaudet_55@sympatico.ca,13943546,000000121181851,4,4,,4
284827,15-NOV-11,14-NOV-11,Noureddine,,fr,64.228.85.149,coteauxdutremblay@sympatico.ca,13968600,000000121224700,5,4,rien,4
284828,15-NOV-11,14-NOV-11,Carole,,fr,76.67.159.12,cmcharland@sympatico.ca,13968548,000000121226771,2,4,"Demandez a votre representant d'etre moins arogant, Tous les representants devraient avoir la meme réponse.",2
284829,15-NOV-11,14-NOV-11,Drew,,fr,65.92.83.148,gabyfournier@sympatico.ca,13969884,000000121226698,5,5,,5
284830,15-NOV-11,13-NOV-11,Caroline,,en,70.26.187.88,pabelo@sympatico.ca,13965016,000000121215976,4,4,,5
284831,15-NOV-11,11-NOV-11,William,,en,174.95.11.92,efloo@sympatico.ca,13943154,000000121180170,5,5,reduce the wait time for call to be transfer to the Loyalty Dept. ,5
284832,16-NOV-11,15-NOV-11,Wafa,,fr,65.92.249.80,philippedupuis@sympatico.ca,13985132,000000121256494,5,5,,5
284833,16-NOV-11,15-NOV-11,Mauricio,,en,174.95.132.25,bezsez@sympatico.ca,13977308,000000121253854,5,4,"Nothing, but it should never had gotten this far.  It should have bee fixed months ago.   The problem still exists as I have an error code 0 in My Bell.  I could not show it when asked for.",5
284834,16-NOV-11,15-NOV-11,Raj,,en,70.53.40.19,pswca@sympatico.ca,13985360,000000121256301,4,5,The problem never should have happened in the first place.  Someone from Sympatico set up my profile on Hotmail and I was (a) not specifically notified that this had happened nor (b) specifically instructed how to access that profile and to change details.,2
284835,16-NOV-11,15-NOV-11,Raouf,,fr,184.148.218.128,patsylemay@sympatico.ca,13984922,000000121253543,2,2,,4
284836,16-NOV-11,15-NOV-11,Farhana,,en,70.26.133.190,storiesforearth@sympatico.ca,13987058,000000121255352,5,5,nothing,5
284837,16-NOV-11,10-OCT-11,Soumaya,,fr,184.145.191.93,gaytangoulet@sympatico.ca,13567680,000000120455013,5,5,,4
284838,16-NOV-11,11-NOV-11,Nathan,,en,67.70.2.206,htstoe@sympatico.ca,13944426,000000121168925,4,4,for some reason i was cut off dont know if it was me or not,5
284839,16-NOV-11,15-NOV-11,Nayeem,,en,70.27.192.140,kateadie@sympatico.ca,13982064,000000121261760,5,5,,3
284840,13-NOV-11,12-NOV-11,Aswathy,,en,74.15.246.180,guntaw@sympatico.ca,13954520,000000121201027,4,4,"Bell called us to replace a connection modem, we did not call them. The service was booked for Tuesd. Nov 15, but after a call, came on Sat Nov 12. Very confusing for customer.",3
284841,13-NOV-11,12-NOV-11,Elyes,,fr,67.68.59.247,ginette.duteau@sympatico.ca,13954326,000000121195283,1,1,Rine.,5
284842,16-NOV-11,05-NOV-11,Shashank,,en,70.24.76.191,fitz@sympatico.ca,13879122,000000121051502,5,5,,4
284843,17-NOV-11,16-NOV-11,Helmi,,en,70.51.129.222,fili.4@sympatico.ca,13992346,000000121270489,2,4,"I spoke with 3 representatives; the 1st woman was great. the second man was not sympathetic to my request; the 3rd and the one that spent more time with me spoke way too fast (and french is my mother tongue so I understand more than well)It's the speed with which they go through the process....I felt intimidated by the approach he had with me...I made 20 phone calls the morning pertaining to my moving and Bell call was the most stressful to me. ",2
284844,17-NOV-11,16-NOV-11,Kota,,en,174.91.49.177,susanne.j@sympatico.ca,13999828,000000121288293,5,5,,5
284845,17-NOV-11,16-NOV-11,Anne-Marie,,fr,67.68.90.198,adavril@sympatico.ca,13988844,000000121285198,5,5,,4
284846,17-NOV-11,16-NOV-11,Mauricio,,en,70.50.194.52,dorothysolujan1@sympatico.ca,13991724,000000121275498,5,5,"The forth person (I explained my situation to 4 people)helped me out, three did not know what to do.",4
284847,17-NOV-11,16-NOV-11,Leslie,,en,174.91.93.29,gkwok@sympatico.ca,13992870,000000121278840,5,5,no comment,5
284848,17-NOV-11,16-NOV-11,Gayathri,,en,174.93.248.221,richard.blampin@sympatico.ca,13998450,000000121268342,5,5,,5
285358,12-NOV-11,11-NOV-11,Edwin,,en,65.94.104.84,wm000@sympatico.ca,13950930,000000121173749,1,1,None of the persons who tried to assist me did not know much about Bell partnering with Microsoft office on line 365. I had to wait a long time for the first person and then a longer time to speak to another person in your call center in South America. No help from any of them.,1
285359,13-NOV-11,12-NOV-11,Roy,,en,174.89.137.127,d.g.hunt@sympatico.ca,13953060,000000121201745,3,3,"could have told me there was a major
problem with the entire Ontario network",3
285360,13-NOV-11,12-NOV-11,Vijayashanti,,en,69.157.62.109,ronger@sympatico.ca,13958382,000000121193251,5,5,nothing,4
285361,14-NOV-11,13-NOV-11,Linda,,en,76.70.72.247,guyandianne@sympatico.ca,13962644,000000121212319,5,4,,4
285362,14-NOV-11,13-NOV-11,Nischal,,en,76.70.72.247,guyandianne@sympatico.ca,13962646,000000121209001,5,5,,4
285363,14-NOV-11,13-NOV-11,Tarek,,fr,70.26.222.164,mandarine97@bell.net,13964210,000000121216424,5,5,"Rien, Tarek a été très gentil, très poli et en plus il est de bonne humeur et rit avec la clientèle.....
Félicitations, pour son attitude parce que ce n'est pas toujours des gens agréables qui nous servent...
",5
285364,14-NOV-11,10-NOV-11,Gopinath,,en,76.64.139.252,joyce.schrier@sympatico.ca,13934246,000000121165649,3,4,I was on the line for over an hour.  I really don't know why it takes so long.,4
285365,14-NOV-11,12-NOV-11,Sarra,,fr,64.228.78.143,dub19@sympatico.ca,13953632,000000121193328,3,2,,3
285366,14-NOV-11,13-NOV-11,Hector,,en,69.158.182.175,rolyd@sympatico.ca,13965638,000000121207939,2,1,"speak better english, very hard to understand some people",2
285367,14-NOV-11,11-NOV-11,Pau,,en,65.95.124.26,lucilles@sympatico.ca,13946440,000000121180331,5,5,,5
285368,14-NOV-11,13-NOV-11,Tracy,,en,68.171.231.19,dave.hanstein@sympatico.ca,13961780,000000121210370,5,5,Your systems seem to be very slow and the call was lenghty. I have no concern about Tracy as she was very polite and continually apologized for the delays.,3
285369,14-NOV-11,13-NOV-11,Gustavo,,en,204.138.115.3,d___73@sympatico.ca,13961700,000000121217398,2,1,Technician was unable to identify or resolve the issue.  The next day I called in and another tech identified the cause of my issue which was caused pretty much by the previous two jokers.,2
285370,14-NOV-11,13-NOV-11,Etienne,,en,174.95.145.247,kmadams@sympatico.ca,13963716,000000121214147,3,3,,5
285371,14-NOV-11,13-NOV-11,Etienne,,fr,70.53.188.70,didier.lafond@sympatico.ca,13961936,000000121210475,5,5,"technicien tres compétent et efficace; grande amabilité",5
285372,14-NOV-11,13-NOV-11,Melvin,,en,65.95.100.38,kallmeyer@bell.net,13963548,000000121211942,5,5,Can't think of anything,5
285373,14-NOV-11,10-NOV-11,Wajih,,fr,67.71.95.168,blondin82@sympatico.ca,13930170,000000121158979,4,3,,4
285374,14-NOV-11,13-NOV-11,Michael,,en,70.54.228.140,thesimons@sympatico.ca,13966376,000000121209565,5,5,,4
285375,14-NOV-11,13-NOV-11,Roy,,fr,174.94.116.75,mary003@sympatico.ca,13964352,000000121216420,5,5,"Rien d'autre Roy a ete exceptionel, poli, patient, etc.",5
285376,14-NOV-11,13-NOV-11,Mathieu,,fr,184.144.177.87,daniel.loiselle@bell.net,13961740,000000121208782,5,5,,5
285377,14-NOV-11,10-NOV-11,Jessica,,en,70.27.66.101,dorothy.hunter.101@bell.net,13931770,000000121157547,5,4,"When you send out a letter with an error, there is no recourse to correct the matter,because there is no contact to the writer and no one knows who he is or where he is, and the matter never gets corrected.  An email address for that person would be helpful.",4
285378,14-NOV-11,13-NOV-11,Radhika,,en,184.151.63.225,cgcam@sympatico.ca,13961412,000000121212485,2,1,,2
285379,14-NOV-11,11-NOV-11,Wafa,,fr,70.55.167.236,michel87@sympatico.ca,13947294,000000121170314,3,4,Il y a toujours quelqu'un qui fait pas son job. Manque de communication entre les services.Toujours des erreurs à répétition sur les factures.,1
285380,14-NOV-11,13-NOV-11,Mohamed,,fr,174.95.112.243,rita.tremblay10@sympatico.ca,13965536,000000121207962,5,5,Rien,5
285381,14-NOV-11,13-NOV-11,Tarek,,fr,70.53.217.140,ernsly.arne@bell.net,13962182,000000121215588,4,4,Je veux que le nombre de megabits/s accordés soit correctement respecter.,4
285382,14-NOV-11,09-NOV-11,Kira,,en,99.253.174.116,joyce.chung@sympatico.ca,13923148,000000121142059,2,1,give sympatico staff rights to resolve some issue that is related to both sympatico and business,4
285383,14-NOV-11,12-NOV-11,Nizar,,fr,69.156.73.217,camille.d@sympatico.ca,13952512,000000121191579,4,2,vérifier router,3
285384,14-NOV-11,06-NOV-11,Khaled,,fr,70.50.124.36,andreyergeau@sympatico.ca,13885672,000000121060028,1,1,M'écouter,2
285385,14-NOV-11,13-NOV-11,Arbi,,fr,70.55.99.90,andreb21@sympatico.ca,13960660,000000121216523,4,5,,4
285386,15-NOV-11,13-NOV-11,Sana,,fr,70.30.213.173,etienne.r@sympatico.ca,13962196,000000121213204,5,5,rien,5
285387,15-NOV-11,13-NOV-11,Omar,,en,65.93.84.214,mcpetton@sympatico.ca,13964440,000000121213261,1,1,Be more courteous and not have us repeat steps that had already been completed.  I have know idea what the next step is.,2
285388,15-NOV-11,14-NOV-11,Radhika,,en,76.70.90.92,hughtgraham@sympatico.ca,13970458,000000121223205,4,4,"The representative I spoke to was friendly helpful and informative.  I am reviewing and reconsidering my internet options on the basis of pricing and the availability of a fixed IP.  The internet service I receive from Bell is currently fast and solid, except when throttling kicks in during the evening.",3
285389,15-NOV-11,14-NOV-11,Kranthi,,en,174.95.212.211,grantmartin1@sympatico.ca,13970150,000000121230337,4,4,phone quality was poor and difficult to hear at times.,4
285390,15-NOV-11,14-NOV-11,Patrick,,en,76.69.132.18,david.wong@sympatico.ca,13968848,000000121230559,5,5,,5
285391,15-NOV-11,14-NOV-11,Emmanuelle,,en,74.15.103.137,jim.mcguigan@sympatico.ca,13971018,000000121230241,4,,,4
285392,15-NOV-11,14-NOV-11,Justin,,en,64.231.201.223,ry.ritchie@sympatico.ca,13974306,000000121234521,1,1,"communicating within your own company!! How does someone leave me a message in the morning and when I return the call, no one knows what the message was about? What a complete waste of my time being transferred from one department to another only to be told that there was nothing written about our account so they were unable to help. ",2
285393,15-NOV-11,10-NOV-11,Saadullah,,en,142.206.2.14,sultan.khondker@bell.net,13938998,000000121167586,4,4,Listen to the complaint raised by clients. Do not undermine thoughts of the clients.,4
285394,15-NOV-11,14-NOV-11,Casey,,en,70.30.55.3,parkerfam@sympatico.ca,13973448,000000121233552,5,4,Service call was noon - 5pm and Casey called at 5:45pm to say he was en route. Bell needs to give shorter service windows so people are not stuck waiting at home for hours for their service calls. ,
285395,15-NOV-11,14-NOV-11,Srinivasan,,en,64.231.248.91,michael.amsden@sympatico.ca,13972714,000000121225803,3,3,"I had difficulty understanding the representative's accent, low voice level and rapidity of speaking.",4
285396,12-NOV-11,11-NOV-11,Asma,,fr,76.64.241.216,nouchka@sympatico.ca,13948004,000000121177589,5,5,,5
285397,12-NOV-11,11-NOV-11,Sam,,en,184.148.189.143,sgarlick@bell.net,13949564,000000121186939,4,4,,4
285863,13-NOV-11,12-NOV-11,Margaret,,en,70.51.222.132,jdestcroix@bell.net,13955118,000000121191070,4,4,"It was actually the best service call I have had in years.  Friendly, helpful and without excessive wait times.



",4
285864,13-NOV-11,10-NOV-11,Hatem,,fr,69.156.121.79,groof@sympatico.ca,13932896,000000121165534,5,2,Je crois que le service Sécurité Internet de Bell ne convient pas pour mon ordinateur .,
285865,13-NOV-11,12-NOV-11,Wynbert,,en,76.69.222.17,ddemetriou@sympatico.ca,13953278,000000121203068,1,,at least try to help,2
285866,13-NOV-11,12-NOV-11,Divya,,en,69.156.83.21,fmerkley@sympatico.ca,13954032,000000121189931,4,4,,4
285867,13-NOV-11,08-NOV-11,Ali,,en,70.24.168.95,s.bagley@bell.net,13915826,000000121099522,1,1,"Ali was very plesant on the phone, how ever he told me I would have a tech appointment for November 11 and for the second time waitng for 5 hours no one came, and they also didn't bother to call and say they wouldn't be able to come, I am obviously just not improtant at all to bell, I think this will make a very good story for my face book profile, and sadly I will have to switch to rogers who will be only good to get my business and them likly not give a crap about me either, and i will also move my tv might as well since i will get better service each time there is rain ! ",1
285868,13-NOV-11,10-NOV-11,Cath,,en,64.231.68.60,bob.bowman@sympatico.ca,13930184,000000121157037,2,1,"Stop saying ""I understand your problem"" and then not doing anything about it.",2
285869,13-NOV-11,12-NOV-11,Kayla,,en,70.48.71.197,fayemont@bell.net,13953934,000000121197381,5,5,"I will be getting a better offer than I already have so obviously I am pleased. As a long time customer I ask myself why I wasn't offered a better deal by Bell. Why did they wait until I called to let me know there was a better deal? Kayla did her job very well.
",4
285870,13-NOV-11,11-NOV-11,Maria,,en,174.93.66.61,mike.selvarajah@sympatico.ca,13947356,000000121177761,5,5,Provide more clarity about billing.,5
285871,13-NOV-11,08-NOV-11,Priyanka,,en,65.94.58.112,schester@sympatico.ca,13916052,000000121102150,4,4,Had the service up and running on the day I moved (Nov. 7),4
285872,14-NOV-11,11-NOV-11,Kota,,en,76.68.4.164,crgeddes@sympatico.ca,13942282,000000121177472,5,4,,5
285873,16-NOV-11,15-NOV-11,Anne-Marie,,fr,184.145.215.17,lucluc18@sympatico.ca,13983024,000000121254824,5,5,"Tant a moi  j'ai été  totalement  satisfait de ANNE MARIE, elle a  résolu mon problème en peu de temps a ma satisfaction, polie  et gentille comme tout.
MERCI.",5
285874,16-NOV-11,14-NOV-11,Elyes,,fr,184.151.127.188,mireille.bluteau@sympatico.ca,13972836,000000121224988,4,2,Le service était très bien c'est le réseau qui l'est moins 2 ème appel mercredi le 16 a 10.35 environ,3
285875,16-NOV-11,15-NOV-11,Alex,,en,174.91.220.41,b.r.gallay@sympatico.ca,13977040,000000121266518,5,5,"Nothing, Alex gave us the number of Microsoft & they fixed the problem.",5
285876,16-NOV-11,15-NOV-11,Nix,,en,70.29.35.95,artandjoycewarwick@sympatico.ca,13976918,000000121256677,3,2,"Got price thru Loyalty Dept. When bill came is was not what they quoted. Internet was suppose to be $18.90 a month for 1 yr, plus my $5.00 off for bundle. They charged $23.48 & claimed I get the $5.00 off but it is on the front page of my bill under Bundling. Nothing is clear with BELL.",3
285877,16-NOV-11,15-NOV-11,Malek,,fr,174.93.131.49,francine2525@sympatico.ca,13979800,000000121257355,1,1,"je voulais parler à un employé du service à la clientèle à MONTRÉAL

Depuis le 6 octobre, j'ai parlé à des employés en Tunésie, au Nouveau-Brunswick et à Ottawa.  À 2 reprises, j'étais sensée recevoir un nouveau modem que je n'ai toujours pas reçu.

Je n'ai pas de félicitations à faire pour le service surtout pour ceux qui travaillent en Tunésie.",1
285878,16-NOV-11,15-NOV-11,Hechmi,,fr,67.68.178.60,marcbricault@sympatico.ca,13983348,000000121261418,1,1,"Avoir une personne compétente aux téléphones et je suis en train de magasiner un autre fournisseur pour mon internet, mon cel et mon tel de résidence.",1
285879,16-NOV-11,15-NOV-11,Richard,,fr,70.30.157.229,alexrc51@bell.net,13976504,000000121264970,2,1,écouter mes recommandations,2
285880,16-NOV-11,13-NOV-11,Chad,,en,70.49.178.204,wills12@sympatico.ca,13966704,000000121212920,5,4,"The representative was very helpful.  But, now when I try to go on the internet, I have to disconnect my computer and then start up again.  Pain in the butt.  Also to install sympatico security asks for identification and everything I answer isn't right.  Is there a charge for this?",3
285881,16-NOV-11,15-NOV-11,Sajid,,en,216.208.194.74,marilynn.morrow@sympatico.ca,13983462,000000121266308,1,1,"provide decent service to rural customers- poor Sajid was crippled by dialup - Bell is responsible for the failure to fix, not the agent",1
285882,16-NOV-11,15-NOV-11,Cesar,,en,174.93.9.84,thebamptons@sympatico.ca,13987448,000000121252081,5,5,"nothing comes to mind, very informed and professionally done, gave good info and was pleasant, also offering the upgrade with cost savings was great",5
285883,16-NOV-11,15-NOV-11,John,,en,216.94.108.2,erik.deleon@sympatico.ca,13979536,000000121246939,4,5,It's a very sneaky way of pushing out grandfathered plans by introducing price increases twice within the year. ,3
285884,16-NOV-11,15-NOV-11,Maria,,en,69.158.119.22,aa.robertson@sympatico.ca,13976172,000000121245364,2,2,,5
285885,16-NOV-11,10-NOV-11,Aprajit,,en,174.91.11.133,alun.morgan@sympatico.ca,13929446,000000121153357,4,3,The technician did not come at the agreed time.  He actually came a day early when we were not at home.,3
285886,16-NOV-11,15-NOV-11,Elmer,,en,76.71.148.98,subhani@bell.net,13987080,000000121266541,5,5,Nothing that I can think of.,5
285887,16-NOV-11,15-NOV-11,Karen,,en,70.48.218.92,opco5star@sympatico.ca,13984762,000000121257263,5,5,talk slower and louder to peoplethat may be (a) older (b) hard of hearimg,5
285888,13-NOV-11,11-NOV-11,Travis,,fr,76.71.204.102,leducjulie@bell.net,13946128,000000121169838,3,1,Le problème de l'activation de l'anti virus de Bell n'est pas régler le message apparait toujours,5
285889,13-NOV-11,12-NOV-11,Yosimar,,en,70.53.24.92,lumb.pb@sympatico.ca,13956440,000000121201275,3,4,The Bell initialize process was off line for 5 to 6 hours on Saturday.  The technician could do nothing about this.  ,4
285890,13-NOV-11,11-NOV-11,Mohamed,,fr,76.69.207.171,pierretteperron@sympatico.ca,13948422,000000121172763,5,5,rien de plus,5
285891,13-NOV-11,28-SEP-11,Sylvie,,en,65.94.135.181,dannybertovic1@bell.net,13428208,000000120192868,2,3,return money i have spent for poor service.,2
285892,13-NOV-11,12-NOV-11,Manuel,,en,184.145.68.110,e.rosen@sympatico.ca,13953660,000000121198486,4,4,,4
285893,13-NOV-11,12-NOV-11,Matthew,,en,174.89.137.153,wood.ashburn@sympatico.ca,13960026,000000121204220,4,4,I calle twice. The first time i waited 45 minutes and hung up. The second time i waited 60 minutes all to be told you were experiencing a service outage that would be resovled in 72 hours. A voice message at the call prompt would have done the same and saved me one hour and fortyfive minutes.,1
284392,10-NOV-11,08-NOV-11,Jaime,,en,70.53.7.120,bobkearns@sympatico.ca,13906270,000000121100687,2,2,"Please tab down and see Item 3  I really need you to call me back on this since I could not wait any longer.
Called in August to get all my longevity credits re-applied. $3.95 modem charges cancelled.October billing has $49.95 1 time modem fee. I was told nothing could be done about that. Later that day I went to a birthday party and my sister in law advised me she reduced her services and the fee was withdrawn, She also got a free HD PVR which I had been trying to get since February. Today I called back and the charge was withdrawn. I was also transferred to the TV dept. They advised me I do qualify for the Free PVR offer but I would have to pay a $150 installation fee. I was kept on the line for almost 1 hour while the agent tried to determine why I should be charged and my sister in law wasn't.
1) I should not have to call the retention dept evry year to get my credits re-applied.
2)The $49.95 1 time modem fee should have been waived on the 1st call.
3) It should not take 1 hour to determine if a charge applies or not. I have to wait since I want the PVR receiver ",2
284393,10-NOV-11,08-NOV-11,Ahmed,,en,65.92.117.150,ajuchymenko@sympatico.ca,13905166,000000121115442,2,1,see earlier responce to the same question,2
284394,10-NOV-11,09-NOV-11,Sulochana,,en,76.69.124.76,wayne.gilbert@sympatico.ca,13928538,000000121138620,5,5,The technician had us go through some connectivity checks which not necessary as all we wanted was to verify our wireless password which we had incorrectly recorded as 27 digits instead of 26. The technician eventually told is where to find the correct info on the 2wire modem and then patiently helped us verify that the issue was totally resolved and everything was working properly.,5
284395,10-NOV-11,24-OCT-11,Michelle,,en,68.3.209.19,newsonw@sympatico.ca,13743228,000000120768199,1,1,"We have experienced the absolute worst customer service of our lives since Bell arrived at our new residence to complete a move order for phone, FIBE internet and TV on Oct. 19.Order #A94T58T6. As of Nov. 8 we had no service for phone, internet or TV. Bell representatives were incompetent or incapable in resolving the issue. We had to call Bell 15 times and spend up to 2 hours per call trying to get the issue resolved. In the entire 20 days of our experience Bell called us twice.If we hadn't called I expect we still would be without any services.We had 3 experiences of Bell technicians showing up at our house. In 2 of the calls they told us they didn't know why they were there. We have incurred large cell phone bills as a direct cost of Bell' incompetence and incalculable expense in having to go to the library, Starbucks etc. to keep up with business and personal communications. This will be pursued further.",1
284396,10-NOV-11,09-NOV-11,Mario,,en,184.145.76.174,seamanphil@sympatico.ca,13927204,000000121139817,3,4,"I was on the phone about two hours 
during which time I had contact with three tehnicians. In my view ir should not have taken that long to arrange for a change to my password.",4
284397,10-NOV-11,03-NOV-11,Zishan,,en,70.49.176.50,ltom000@sympatico.ca,13857954,000000121016319,4,1,"you could have sent me the wireless modem the first time instead of sending me the wrong modem.  Second modem was not received either and i had to make 4 calls to find out what was happening with the order.  I am currently on the telephone with another Customer Service Rep............I am very upset with how this situation was handled.
conf# 1210028661
",2
284398,10-NOV-11,02-NOV-11,Stephanie,,en,64.231.223.136,jipaca@sympatico.ca,13842766,000000120979843,5,5,"Ask the question ""Would you like to know how you can save more money ?""",5
284399,10-NOV-11,09-NOV-11,Hassen,,fr,70.29.171.213,yannigua@bell.net,13928710,000000121136261,5,5,"Tout a été très bien, je tiens a remercier votre conseiller prénommé Hassen pour son professionnalisme accompagné d'une attitude très sympathique ce qui a fortement participé a ma satisfaction.",5
284400,10-NOV-11,07-NOV-11,Sylvie,,fr,174.92.162.43,gubelima@sympatico.ca,13896502,000000121070027,5,5,"rien de plus, excellent service courtois et rapide",5
284401,10-NOV-11,10-OCT-11,Edwin,,en,64.231.44.244,ebarre@sympatico.ca,13567196,000000120456153,1,2,"This is about my experience with my call to bell on November 8, when our phone line was out. SO MAD!! tech was to come the next day, wasted my whole day off - nobody came - called again - they said that it had been checked in the office and phone line working - NOT- if they had phoned, would have known it was not. assured they would come the next day  before 12 - NOBODY CAME - husband stayed home from work - no pay!!!! phoned again - didn't see any work order for it????? and apparently order closed on the 8th - still no phone/internet. Called again, was hung up on!!REALLY MAD!! ASSURED them that if not fixed by the end of day - no longer a bell customer - funny that within the hour it has finally been fixed - wasted 2 days - one without pay - been hung up on - given the run around etc. I AM NOT VERY HAPPY WITH CUSTOMER SERVICE RIGHT NOW. Not to mention this is the 3rd time in a year this has happened - and the last one was only a month ago - thus this customer service survey about the last time. In fact will definitely be looking into other phone/internet service cause this is BS",1
284402,10-NOV-11,27-OCT-11,Ahmed,,fr,69.159.155.77,cpmalone@sympatico.ca,13779375,000000120852610,4,4,Parfoisd des difficultés d'élocution de part et d'autre.,4
284403,14-NOV-11,10-NOV-11,Anis,,fr,76.64.112.252,j_c_gendron@sympatico.ca,13933510,000000121158572,3,3,J'ai été 8 jours sans internet du au modem qui ne transmettait plus J'ai fais venir mon technicien et ca coute des sous a chaque fois J'espère que vous me créditerai les jours sans internet car c'était de votre faute,3
284404,14-NOV-11,12-NOV-11,Nabiha,,fr,70.51.13.126,amparo9@bell.net,13951716,000000121192175,4,4,,3
284405,14-NOV-11,13-NOV-11,Ronald,,en,184.144.26.230,rawpjw@sympatico.ca,13965386,000000121212502,5,5,,3
284406,14-NOV-11,13-NOV-11,Dhia,,fr,70.55.167.7,lorrainemartel@sympatico.ca,13964039,000000121214184,4,3,"me dire des le debut du service avec vous que pour avoir un anti virus il me fallait augmenter ma memoire ram n'étant pas une personne tres connaissante dans l'informatique  et j'ai toujours penser etre proteger ce qui n'est pas le cas,,,,,,,,,",3
284407,14-NOV-11,11-NOV-11,Oscar,,en,70.51.223.202,ckfarrell@sympatico.ca,13942022,000000121172005,2,3,"Show up during the regularly scheduled time. Have you repair person aware of why we place a service call.   Call if you can't make the scheduled time.       You know,,,, basic customer service.    For a communications company you seem to be very poor at communications",1
284849,17-NOV-11,16-NOV-11,Maria,,en,70.50.194.52,dorothysolujan1@sympatico.ca,13991726,000000121277372,5,5,,5
284850,17-NOV-11,16-NOV-11,Kurt,,en,67.70.200.202,carbonh2o@sympatico.ca,13990244,000000121285832,4,3,"Kurt was very helpful thank you. But,
I also needed some Wireless help to which I got transfered to and waited over 1 hour on hold....I hung up....
Explanation?....",3
284851,17-NOV-11,16-NOV-11,Darlene,,en,74.12.181.132,baprice99@bell.net,13989600,000000121275243,4,4,"Coordinate services through one call rather than expecting a customer to call 4 different numbers.  I am moving and had to call the Internet group, then the phone group, then the satellite group and finally the mobile group, this SUCKS.",2
284852,17-NOV-11,16-NOV-11,Inobel,,en,65.92.15.11,twilliams21@bell.net,14000340,000000121275040,4,4,It was all good.,4
284853,17-NOV-11,16-NOV-11,Dan,,en,76.71.90.160,thunderbolt@bell.net,14000130,000000121288821,4,4,"your customer service people need to have a little more patiencem we're not all computer experts, if we were they wouldn't have a job",5
284854,17-NOV-11,16-NOV-11,Ashok,,en,76.64.194.68,peter.vavoulis@sympatico.ca,13997708,000000121267505,4,4,,5
284855,17-NOV-11,16-NOV-11,Iris,,en,70.27.42.203,helen.beneteau@sympatico.ca,13993226,000000121272981,4,4,,4
284856,17-NOV-11,16-NOV-11,David,,en,174.89.198.129,bhunt@bell.net,13989840,000000121271443,5,4,,4
284857,17-NOV-11,16-NOV-11,David,,en,174.89.198.129,bhunt@bell.net,13989842,000000121271019,5,5,,4
284858,17-NOV-11,16-NOV-11,Moemen Belleh,,fr,67.68.225.246,dlamonde@sympatico.ca,13991648,000000121283445,1,1,"Votre technicien m'a répondu qu'il ne pouvait résoudre mon problème.
Je suis très déçue.",5
284859,17-NOV-11,16-NOV-11,Ritwik,,en,70.55.2.145,pamandjim@sympatico.ca,13997450,000000121267481,5,5,"had a Canadian doing it and kept the jobs here but Ritwik 300611 spoke English very well i believe he was from India, very friendly and extremely helpful and professional",
284860,17-NOV-11,31-OCT-11,Anis,,fr,67.68.175.83,louise.boisjoly@sympatico.ca,13825330,000000120922486,4,4,,4
284861,17-NOV-11,14-NOV-11,Karishma,,en,76.64.122.64,kpidgeon@sympatico.ca,13971632,000000121224172,3,3,,3
284862,17-NOV-11,16-NOV-11,Marta,,en,174.92.112.172,awhiffen2@sympatico.ca,13989497,000000121286350,1,4,,4
284863,17-NOV-11,16-NOV-11,Dawood,,en,207.164.79.120,voulas@sympatico.ca,14000554,000000121267680,4,4,Just hate my out ail branded as Sympatico,4
284864,17-NOV-11,16-NOV-11,Mohamed,,fr,70.29.247.34,georgettemercier@sympatico.ca,13992740,000000121273522,3,3,Problème avec mes courriels d'envoi sur mon IPod le représentant n'avait pas la formation sur ce produit,4
284865,17-NOV-11,16-NOV-11,Hugo,,en,64.228.35.121,kels@bell.net,13994862,000000121272221,5,5,,4
284866,17-NOV-11,16-NOV-11,Simon,,en,70.31.39.8,martineaubrooks@sympatico.ca,13996272,000000121280233,5,5,there is nothing that would have made this experience better.  Dealing with Dave and Simon was exceptional - they both resolved my problems.  Keep up the good work - they are exceptional ambassadors for Bell Canada,5
284867,17-NOV-11,11-NOV-11,Latregan,,fr,70.52.53.132,syl.coulombe@sympatico.ca,13950110,000000121184663,5,5,"Sur le coup, j'étais convaincu qu'il y aurait eu un bon délai pour que les informations au sujet de mon compte soient modifiées et que je puisse les consulter à l'ordinateur.  Ce ne fut pas le cas.  Quelques jours plus tard, j'ai pu voir que toutes les modifications avaient été faites comme convenu.  Peut être aurait-il  été intéressant de me mentionner qu'il y aurait un délai.  C'est un détail mineur et je suis très satisfait du service que j'ai reçu.
S. Coulombe",5
284868,17-NOV-11,17-NOV-11,Robert,,en,64.228.211.11,arkang@sympatico.ca,13989376,000000121290905,5,5,,5
284869,17-NOV-11,16-NOV-11,Dawood,,en,70.54.11.103,fpmclean@sympatico.ca,13992426,000000121267463,5,5,,5
284870,17-NOV-11,16-NOV-11,Med Karim,,fr,70.53.176.79,f_bissonnette@sympatico.ca,13992230,000000121270672,4,4,Avoir des personnes sans accent pour le langage parce qu'au téléphone il est parfois difficile de comprendre certaines personnes.,5
284871,17-NOV-11,16-NOV-11,Karen,,en,174.93.10.221,chef8@sympatico.ca,13990570,000000121284770,5,5,,5
284872,17-NOV-11,16-NOV-11,Liz,,en,70.24.93.226,pneuman@bell.net,13997924,000000121267903,1,1,Had to fight to get a fair credit and even then the credit I received was not clearly communicated.  She told me I was getting $12.43 PLUS tax when she meant $1243 INCLUDING tax.,1
284873,17-NOV-11,16-NOV-11,Elmer,,en,174.95.125.128,jimpatricia@bell.net,13994166,000000121287706,3,1,knowledgeable employee,
284874,17-NOV-11,15-NOV-11,Nicholas,,en,174.89.56.12,bosborne@sympatico.ca,13977528,000000121265808,5,5,,5
284875,17-NOV-11,14-NOV-11,Rey Ivan,,en,209.226.177.144,nb.comeau@sympatico.ca,13973080,000000121234536,4,,send the paper bill I have requested since Sept.,5
284876,17-NOV-11,16-NOV-11,Souhaib,,fr,70.53.176.82,jason3@bell.net,13993848,000000121285892,4,4,,4
284877,17-NOV-11,16-NOV-11,Diego,,en,74.14.33.12,drhogan1966@bell.net,13991786,000000121274194,5,3,,4
284878,17-NOV-11,16-NOV-11,Moncef,,fr,70.53.168.17,sarto.doyon@sympatico.ca,13999076,000000121281778,4,4,"Facturer 1 seul modem au lieu de 2
donc je n'aurais pas eu besoin de vous 
contacter.
De plus j'aimerais recevoir ma facture 
papier plus tôt comme auparavant.",4
284879,17-NOV-11,16-NOV-11,Jazel,,en,74.14.147.10,crwdcck@sympatico.ca,13991016,000000121267756,5,5,nothing,4
284880,17-NOV-11,16-NOV-11,Seifeddine,,fr,70.24.206.37,comtoisgirouard@bell.net,13990896,000000121275174,3,4,,4
284881,12-NOV-11,11-NOV-11,Salvador,,en,64.229.11.174,roger.roberts@sympatico.ca,13949084,000000121188869,5,5,It seems all the technicians are from India and I found myself asking him to repeat his instructions a number of times - - heavy accent.,5
284882,14-NOV-11,13-NOV-11,Sulochana,,en,69.158.138.227,malmok@sympatico.ca,13964208,000000121212903,5,5,Tough to understand accent,4
284883,14-NOV-11,13-NOV-11,Zaccheus,,en,67.70.1.55,joshua_west@sympatico.ca,13963402,000000121207606,5,5,,5
284884,14-NOV-11,12-NOV-11,Haythem,,fr,70.24.209.45,jos.munoz@sympatico.ca,13955520,000000121194084,5,5,,5
284885,14-NOV-11,13-NOV-11,Aymen,,fr,184.145.248.47,cleo16@sympatico.ca,13961556,000000121213285,5,5,,5
284886,14-NOV-11,12-NOV-11,Adnan,,en,70.51.25.201,jcfaveri@sympatico.ca,13955106,000000121198391,3,2,,4
284887,14-NOV-11,08-NOV-11,Luis,,en,174.89.121.6,patriciacarr@sympatico.ca,13914436,000000121104099,4,4,"when the phone disconnected by error, for the represententative from bell to call me back instead of me calling back and going through to explain my issues all over again",5
284888,14-NOV-11,13-NOV-11,Jihed,,fr,174.92.183.156,pierrette.marcotte2@sympatico.ca,13965202,000000121217364,4,4,,5
284889,14-NOV-11,13-NOV-11,Ravi,,en,70.29.65.167,a.puppy@sympatico.ca,13960380,000000121215039,5,5,have more personnel like this one who are helpful.,5
284890,14-NOV-11,11-NOV-11,Anah,,en,70.26.27.226,fern1@sympatico.ca,13943432,000000121178857,4,3,,4
284891,14-NOV-11,08-NOV-11,Mohammed,,en,69.159.75.131,ekillian@sympatico.ca,13908434,000000121113102,5,5,Nothing,5
284892,14-NOV-11,12-NOV-11,Vijay,,en,76.64.98.105,sfrowley@sympatico.ca,13958798,000000121201346,4,4,,3
285398,12-NOV-11,11-NOV-11,Catherine,,en,67.70.56.22,culletonm@sympatico.ca,13942336,000000121182217,4,4,I have nothing to add.,5
285399,12-NOV-11,09-NOV-11,David,,en,76.68.99.57,themccs@sympatico.ca,13928026,000000121128855,5,5,"In the past two weeks, i have had problems with T.V. Internet and telephone- all have been resolved and I am impressed with the good work and pleasant manner of all technicians from Bell",5
285400,12-NOV-11,11-NOV-11,Duncan,,en,174.89.109.139,wab23@sympatico.ca,13950782,000000121181855,4,4,,5
285401,12-NOV-11,11-NOV-11,Jessa,,en,174.95.21.221,cbkm388@sympatico.ca,13941806,000000121180397,4,5,"Treat old customers as new customers.
Give more promotions to old customers like the new customers.",4
285402,12-NOV-11,11-NOV-11,Karim,,fr,65.92.164.117,christianboisvert30@sympatico.ca,13941974,000000121187941,5,5,tous c'est bien déroulé,5
285403,12-NOV-11,11-NOV-11,Mary Anne,,en,64.231.96.157,dmann23@sympatico.ca,13942870,000000121183486,5,5,,4
285404,12-NOV-11,11-NOV-11,Jamila,,fr,184.145.150.179,gmoisan@sympatico.ca,13943970,000000121172035,4,4,"La première personne qui a tenté de résoudre mon problème a oublié, lorsqu'elle a tenté de repartir Internet Explorer, qu'il fallait me réinscrire chez Bell. Après plusieurs essais infructueux elle à décelé que ma ligne se coupait fréquemment et m'a transféré aux réparations. La personne aux réparations a testé ma ligne qui était parfaite et m'a aidé à me ré-enregistré auprès de Bell.
Tout est maintenant revenu à la normale.
Il manquait peut-être un peu de connaissance à la première personne à qui j'ai parlé.",4
285405,12-NOV-11,11-NOV-11,Gilbert,,en,65.95.90.122,1bob.ross2@sympatico.ca,13940094,000000121183013,5,4,Gilbert was very patient. I think my problem was solved. Only time will tell. Thanks,5
285406,13-NOV-11,12-NOV-11,Michael,,en,69.159.72.27,eleary5@sympatico.ca,13953742,000000121199962,5,5,"Nothing, as the Gentleman who addressed my problem, was extremely respectful;  helpful and considerate of my concerns. As a definite asset to the company, he most certainly deserves company recognition, as it is this kind of service; so rare these days, that gives your customers confidence and promotes loyalty. Due to his understanding of a senior's lack of technology and my lack of problems since moving to Bell security, I doubt very much that I would ever consider changing servers. Overall the main problem as regards your technicians, is sometimes their inability to speak more clearly and slowly, in order to be understood.  I would think solving that problem, would be a priority.  In my case I was extremely lucky to have someone really putting in an effort to please, as he spoke clearly and extremely well. I most certainly could not have received better service in every respect. Thank You Elizabeth Leary. ",5
285407,13-NOV-11,12-NOV-11,Oscar,,en,174.89.25.189,wcrocker@sympatico.ca,13959936,000000121205398,5,5,Nothing - he was helpful and answered by questions well,5
285408,13-NOV-11,10-NOV-11,Aaron,,en,184.147.225.230,nradojcic@sympatico.ca,13936950,000000121163605,5,5,,4
285409,13-NOV-11,12-NOV-11,Hector,,en,76.70.64.186,johnpollard@sympatico.ca,13955492,000000121193045,1,1,,1
285410,13-NOV-11,09-NOV-11,Janice,,en,64.231.134.180,givertz@sympatico.ca,13921756,000000121127443,5,4,,4
285411,13-NOV-11,11-NOV-11,David,,en,174.89.140.145,wolfeden08@sympatico.ca,13950936,000000121187139,1,1,"After 6 visits from bell techs we finally got our phone issue resolved (which we were told did not even exist).

Now after 2 days(again), we finally get internet service back and receive this survey request.Ironic.
Bell,s service has been going downhill real fast in the past year.",1
285412,13-NOV-11,11-NOV-11,Annie,,en,174.89.142.96,agobeil@bell.net,13940594,000000121184135,1,2,"1) Customer service representatives should ask if the customer has any experience or knowledge with computers. I hate being treated like a novice when I know more about what is going on with a computer than the service representative.
2) Customer service rep should check with fellow service colleagues and check to determine whether there is a system-wide outage rather than assuming it is in the customer's setup. I spent 45 minutes on the phone with the rep going through basic tests of my computer, try this, try that, uninstall this, disconnect that, only for her to finally check with co-workers to find out the problem was a Bell internet outage. This was a very long, tedious, and disappointing call with the end result being that I still had no internet service.",3
285413,13-NOV-11,09-NOV-11,Kevin,,en,76.64.42.207,sdebbie@bell.net,13927194,000000121143930,3,3,"I was trying to explain that the wireless was not working, but he didn't seem to understand as he kept mentioning a lap top computer, which I told him 3 times that I didn't have. i think the language barrier has a lot to do with the misunderstandings. We want to speak to someone who lives in Canada and can speak good English so that this trying process goes faster and smoother and isn't so stressful.",3
285414,13-NOV-11,12-NOV-11,Marouen,,fr,184.144.174.76,michel.benjamin@sympatico.ca,13957008,000000121204901,5,5,,5
285415,13-NOV-11,12-NOV-11,Sarra,,fr,67.68.115.242,nproven7@sympatico.ca,13957480,000000121192273,5,5,,5
285416,13-NOV-11,12-NOV-11,Pavan,,en,67.71.119.192,59winds@sympatico.ca,13951178,000000121199845,3,1,"Although Bavan , I think did his best to resolve the issue, it was not resolved. He said I would have to take my computer to a shop to have Windows installed. Also he speaks very good English but with the accent , did make him repeat often. Todays session with Tyrone did better and I think with the new modem coming , it should be better. I have dealt with Mombai in the past and always had a problem with the accent.",4
285417,13-NOV-11,13-NOV-11,Arun,,en,174.88.88.183,asergerie1@bell.net,13951934,000000121205926,5,5,,4
285418,13-NOV-11,11-NOV-11,Srinivasan,,en,70.29.15.168,shaaron7@sympatico.ca,13949572,000000121168832,4,4,n/a,5
285419,13-NOV-11,09-NOV-11,Asma,,en,174.89.42.139,allan.stevens@sympatico.ca,13918526,000000121126388,4,2,There is really nothing that could be done better except to resolve the issue.,4
285420,13-NOV-11,02-NOV-11,Isaac,,en,70.29.113.7,majorone@bell.net,13844616,000000120981528,3,2,Still have the same problem,3
285421,13-NOV-11,08-NOV-11,Neha,,en,70.24.168.95,s.bagley@bell.net,13915824,000000121099276,1,1,"no I had to make an appointment to have my new fibe 25 moduim installed and for the second time they booked an appointment for november the 11 to make up for the appointment of November the 4th when I stayed home all day and no one called or showed up, so this new appointment for the 11th also I stayed home again, and no one came to do the instalation, and they also didn't call",1
285422,13-NOV-11,05-NOV-11,Salvador,,en,74.14.61.234,actioncore@bell.net,13876646,000000121056045,5,5,,5
285423,13-NOV-11,13-NOV-11,Edgar,,en,70.49.7.81,doug.fick@sympatico.ca,13953542,000000121206059,5,4,Had someone to answer the call sooner.,4
285424,13-NOV-11,12-NOV-11,Daniel,,en,74.15.108.147,pbflood@bell.net,13957726,000000121199433,4,4,nothing problem was solved,4
285894,13-NOV-11,12-NOV-11,Hanene,,fr,184.151.127.206,serge.leclaire@sympatico.ca,13958772,000000121191748,3,3,après 1:50h total au téléphone. seulement une personne a vraiment résolu mon problème. un homme c'est bien occupé de moi mais malheureusement je n'ai pas son nom.  ,3
285895,13-NOV-11,12-NOV-11,Roy,,en,174.89.144.74,satish_patel@sympatico.ca,13958664,000000121200546,4,3,"Address my issue with slow internet.

P.S. this survey took over 10 mins to down load!",1
285896,13-NOV-11,12-NOV-11,Neha,,en,184.147.123.254,mpendrith@sympatico.ca,13957248,000000121199265,4,3,,4
285897,13-NOV-11,12-NOV-11,Monette,,en,184.145.75.233,ladymcgeachy@sympatico.ca,13956030,000000121195477,2,1,"Speak to a POLITE person in Canada who speaks English.  Do what you say you'll do.  I want a letter saying you have received back any Bell modems you had sent to me but it is blocked so I can't print it.  What is the use of this?  It takes way to long to get ""service"".  When I got someone from Canada on Friday he was EXTREMELY rude.  If this is the best you can do, it isn't good enough.  Monette was at least polite but I did not want a computer generated email letter...I wanted one that was specific to my needs.  Bell does not have any customer ""service"".  It is management's fault.  You need an overhaul.  The young man I spoke with on Friday (after Sean) would not keep his job if he behaved that way at most company's.",1
285898,13-NOV-11,08-NOV-11,Mike,,en,174.94.57.41,tom.muskiluke@sympatico.ca,13917136,000000121105835,3,5,"Bell Canada tries to make your different services look like they are coming from one company, yet whenerver a query involves more than one of your services, customers have to wait and wait on the line to speak with different Bell cust serv reps",4
285899,13-NOV-11,09-NOV-11,Ghorden,,en,64.229.67.4,mamba@sympatico.ca,13924510,000000121143003,5,5,,5
285900,13-NOV-11,11-NOV-11,Jessica,,en,174.95.207.14,pcarnegy@sympatico.ca,13948300,000000121180994,5,5,"The one thing that I would ask is that you move your Call Centre to Canada to give Canadians a job.  The young woman from  El Salvadore was excellent; however, I think you could improve your sevice by living by your name ""Bell Canada"".  Thank you.",4
285901,13-NOV-11,12-NOV-11,Abdallah,,fr,70.49.71.90,falcarte@bell.net,13953912,000000121195269,5,4,Offrir le service avancé de configuration d'un logiciel courriel,4
285902,13-NOV-11,12-NOV-11,Balaji,,en,70.27.104.245,issie.chack@sympatico.ca,13954902,000000121199228,,1,the one time a year I refer to a dial-up connection is refused with an error message with my password/username.,
285903,13-NOV-11,12-NOV-11,Mary,,en,69.159.110.114,darryl_marsh@bell.net,13953186,000000121201645,5,5,Less transfers - I was transferred twice before getting a resolution.  ,5
285904,13-NOV-11,11-NOV-11,Amine,,fr,70.30.242.18,lucie.bergevin076@sympatico.ca,13946424,000000121171675,5,4,"changer le mot de passe immédiatement 
pour que je puisse entré avec internet

merci",3
285905,13-NOV-11,12-NOV-11,Sandra,,en,69.159.22.97,steve.hryb@sympatico.ca,13959192,000000121204301,4,4,,5
285906,13-NOV-11,08-NOV-11,Peter,,en,70.49.20.210,majb9a@sympatico.ca,13912644,000000121120973,3,2,I shouldn't have to wait 30 min for somebody to answer the damn phone while listening to your call is important crap and rotten music stuffed in my ear .,4
285907,13-NOV-11,11-NOV-11,Gerardo,,en,70.55.212.199,leoaliceav61@sympatico.ca,13946156,000000121182268,5,3,"My I-pad was hooked up but now my laptop
is not wireless anymore.So I could not move it to the kitchen   Alice",5
285908,13-NOV-11,11-NOV-11,Louis,,fr,174.89.166.171,rw11@bell.net,13949232,000000121182397,4,4,,5
285909,13-NOV-11,30-OCT-11,Partha,,en,50.100.57.114,caird8@sympatico.ca,13813894,000000120908028,5,5,,5
285910,16-NOV-11,15-NOV-11,Anne,,en,65.95.95.85,villagewest@sympatico.ca,13987910,000000121252552,5,5,,5
285911,16-NOV-11,15-NOV-11,Mariama,,fr,70.48.220.125,michelerobert@sympatico.ca,13983960,000000121248340,3,3,"un représentant qu'on comprend mieux.
J'ai de la difficulté avec le francais
qu'on me parle je ne comprends pas toujours et je dois faire répéter plusieurs fois",3
285912,16-NOV-11,15-NOV-11,Elmer,,en,74.15.45.39,egrass@sympatico.ca,13979394,000000121265072,4,5,,4
285913,16-NOV-11,15-NOV-11,Max,,en,174.95.67.173,bob045@sympatico.ca,13977452,000000121263289,5,5,,5
285914,16-NOV-11,15-NOV-11,Amine,,fr,69.157.132.77,yolande_damour@bell.net,13988300,000000121248442,5,5,Que chaque employé du Bell nous donne la même version des choses.,5
285915,16-NOV-11,15-NOV-11,Oscar Ernesto,,en,174.89.123.118,lindapineo@bell.net,13982732,000000121246937,5,5,nothing,5
285916,16-NOV-11,15-NOV-11,Iris,,en,174.89.123.118,lindapineo@bell.net,13982734,000000121247551,5,5,nothing,5
285917,16-NOV-11,15-NOV-11,Sweta,,en,70.51.170.175,mpeachey@sympatico.ca,13984276,000000121258271,,,Representatives often come on with very strong accents and one cannot understand them.  This happens all too often but eventually I was transferred to someone with no accent.  I have a new computer but I kept getting error messages on my Internet Explorer and e-mail.   I had to unplug the modem and wait 10 seconds and then problem would disappear but it kept occurring.  The last rep had everything tested including outside lines and determined it was the filter and is sending new filters so I won't know if the problem is corrected until I receive the filters.,
285918,16-NOV-11,15-NOV-11,Edgardo,,en,69.157.65.62,cjbateman@sympatico.ca,13978170,000000121253476,5,5,NOTHING SHE WAS EXCELLENT!,5
285919,16-NOV-11,10-NOV-11,Ronald,,en,70.24.91.19,bfinlay@sympatico.ca,13930058,000000121160265,4,5,better speaking english,5
285920,16-NOV-11,15-NOV-11,Katrina,,en,174.92.106.30,esosin@sympatico.ca,13979570,000000121252168,5,5,Nothing - Keep up the good work,5
285921,14-NOV-11,13-NOV-11,Krishnan,,en,65.95.56.101,sandy_parent@bell.net,13965796,000000121211656,4,4,They were to call me back to get my Internet on the laptop up and connected but the iPhone is connected.,4
285922,14-NOV-11,11-NOV-11,Suraj,,en,70.26.14.125,larce@sympatico.ca,13946014,000000121168376,3,1,Voice was hard to understand.,3
285923,14-NOV-11,13-NOV-11,Sylvie,,en,65.95.161.20,anne.mccluskey@sympatico.ca,13960724,000000121210009,5,5,"Sylvie was very professional,courteous and reassuring. I also really liked that the call was picked up almost instantly. You can be proud of this staff member.
Sincerely,
Anne",5
285924,14-NOV-11,13-NOV-11,Pradheep Kumaar,,en,65.95.161.20,anne.mccluskey@sympatico.ca,13960726,000000121210918,5,5,I had phoned earlier and was sheepish having to call again about another matter. Pradheep was very kind and did a fine job of explaining the situation to me. I found him quite helpful. A sincere thank you to Pradheep.,5
285925,14-NOV-11,13-NOV-11,Dilli,,en,76.70.88.69,gene.king@sympatico.ca,13962478,000000121210700,4,4,I have been without my home page and e=mail for about a month. It was supposed to be fixed in 25 to 72 hours.TOO LONG,3
284408,15-NOV-11,13-NOV-11,Besma,,fr,66.131.169.79,marc.forest@sympatico.ca,13964244,000000121206829,1,1,Elle m'a informé qu'un technicien de niveau 2 allait m'appeler. (J'attendais l'appel dans les 15 minutes suivantes)... et j'ai rappelé a 15h00 pour me faire dire que c'est dans les 48h00.   Et j'attends toujours! j'attends toujours... et je suis présentement toujours en attente!!!! tellement qu'un technicien de Videotron a meme installé mon NOUVEAU internet Videotron!  Pouvez-vous croire a ça? Pouvez-vous le croire?,1
284409,15-NOV-11,10-NOV-11,Madhu,,en,65.93.166.38,pdrysdale@sympatico.ca,13937256,000000121153027,5,5,In this case the technical advisor provided the info and service I required.,4
284410,15-NOV-11,09-NOV-11,Ritwik,,en,70.27.235.248,mkgarland@sympatico.ca,13925172,000000121129483,4,4,"Based on why I called in, Ritwik did a great job in finding out why my internet connection was not working.  My answer to #4 has  nothing to do with his work.",2
284411,15-NOV-11,31-OCT-11,Abdelhakim,,fr,76.68.196.208,jeannedarc.dumas@sympatico.ca,13824024,000000120918423,1,1,"Pour résoudre notre problème (internet est coupé et non disponible lorsque nous avons un appel téléphonique) vous deviez me faire parvenir 5 filtres pour mes prises téléphoniques, j'ai dû rappeler aaujourd'hui, le 15 novembre, car je n'ai encore rien reçu. Aujourd'hui on nous a mentionné que nous recevrions les filtres cette semaine.
C'est la troisième fois que l'on appelle pour le même problème et il n'est pas encore résolu.",1
284412,15-NOV-11,24-OCT-11,Chad,,en,70.48.168.224,jswayne@bell.net,13740892,000000120770695,5,5,nothing,4
284413,15-NOV-11,14-NOV-11,Jewelle,,en,67.70.160.92,aileen.card@sympatico.ca,13967182,000000121225736,5,5,It takes a long time to reach the person who can solve your issues. A person has to make all these selections and then hope that they do not have to wait a long time for a real person to talk to.,4
284414,15-NOV-11,14-NOV-11,Sylvie,,en,70.51.73.134,m.kroeker@sympatico.ca,13972174,000000121230462,5,5,,5
284415,15-NOV-11,14-NOV-11,Stephan,,en,174.88.79.221,newfie16@sympatico.ca,13973126,000000121232232,5,5,Can't think of anything the Tech didn't do,4
284416,15-NOV-11,14-NOV-11,Skander,,fr,74.14.205.66,clavoi1958@bell.net,13968524,000000121230708,5,4,Rien le M. m'a répondu avec beaucoup de gentillesse.,5
284417,15-NOV-11,15-NOV-11,,,fr,76.71.199.203,,,,2,1,Je ne suis pas encore capable d'envoyer de courriel à des adresses hot mail depuis le 13 novembre ,3
284418,15-NOV-11,14-NOV-11,Nabiha,,fr,67.68.143.204,andrelangevin86@sympatico.ca,13967430,000000121228998,4,5,,5
284419,16-NOV-11,15-NOV-11,Cesar,,en,64.229.9.130,bevathome@sympatico.ca,13977296,000000121247426,3,1,Fix my issue.,3
284420,16-NOV-11,15-NOV-11,Patrick,,en,63.71.9.108,dineshsolanki@sympatico.ca,13979044,000000121255212,4,5,Found it a little difficult to answer technical questions regarding Bell internet routers,4
284421,16-NOV-11,12-NOV-11,Prem,,en,70.52.118.38,carman.terry@sympatico.ca,13952530,000000121189747,1,1,Listen and make notes of the customer requests,1
284422,16-NOV-11,15-NOV-11,Kevin,,en,204.101.237.196,puslinchken@sympatico.ca,13985370,000000121245957,4,4,"The gentleman that I spoke to was able to provide a solution that was very good for the short term.

HOWEVER, BELL NEEDS TO ALLOW SYMPATICO DIAL UP CUSTOMERS who have switched to Turbo Hub or other High speed internet options (depending on availability due to geographic location - mainly urban vs. rural.) with regard to keeping their SYMPATICO.CA EMAIL ACCOUNT without having to subscribe to the 20.95/month low useage sympatico dial up option.   Now that the Turbo Hub is working as expected after the first approx. 3 months of Sub Par service, I would like to keep my sympatico.ca email account and not spend 20.95/mo for the privelage of keeping it.   FYI - I CURRENTLY SPEND APPROX. $ 200 /MO. on BELL Services (Phone x 2 lines, Turbo Hub, Sympatico Dial up, & recently added Satelite TV.) 

I would welcome a response to this email: puslinchken@sympatico.ca  

Thanks
Ken

Ken Nicoll
519-767-0433",4
284423,16-NOV-11,15-NOV-11,Jacqueline,,en,67.68.51.90,sharon.khan@bell.net,13986598,000000121252670,1,1,"Bell Rep. called and offered me a lower rate on my internet, but the present price am paying sompare to the price he was offering was not any different, I waam paying less right noe than if I should take the offer.",1
284424,16-NOV-11,15-NOV-11,Juan,,en,65.95.81.201,edbrad1@sympatico.ca,13979374,000000121260885,5,5,"I was lucky and a friend did it for me. I am 84 years old and have problems hearing and understanding the instructions. It would be wonderful if this could be addressed, amazed at the patience of the technicians, Thank you.",5
284425,16-NOV-11,15-NOV-11,Lilian,,en,184.147.15.29,colinn@sympatico.ca,13978286,000000121249561,5,5,"Nothing that I am aware of, the technician that resolved my problems was very courteous and efficient.
Many thanks,
Cn",5
284426,16-NOV-11,11-NOV-11,Vladimir,,en,174.92.112.223,akinlolu.falode@sympatico.ca,13940640,000000121186978,3,3,,3
284427,16-NOV-11,11-NOV-11,Rabeb,,fr,70.30.203.20,luc.vanden-abeele@sympatico.ca,13946416,000000121176567,5,5,,4
284428,16-NOV-11,15-NOV-11,Rahman,,en,65.93.197.43,marydietrich@sympatico.ca,13983590,000000121264812,5,5,"He was very patient, I could not have expected anymore.",5
284429,16-NOV-11,15-NOV-11,Kevin,,fr,74.12.249.100,d.duclos@sympatico.ca,13978432,000000121249123,3,3,Service portable non-accessible pendant 24 heures le 11 et 12 novembre. Un message enregistré expliquant la panne aurait été préférable que d'attendre pendant plus de 2 heures au téléphone pour parler à un représentant.,1
284430,16-NOV-11,15-NOV-11,Ramzi,,fr,65.94.166.176,rjean.par@sympatico.ca,13985764,000000121262407,5,5,rien,5
284431,16-NOV-11,11-NOV-11,Stacey,,en,64.229.154.29,ravibedi@sympatico.ca,13948734,000000121179769,5,5,,5
284432,13-NOV-11,10-NOV-11,Lokeswaran,,en,70.54.106.92,amillar@sympatico.ca,13929490,000000121165285,4,,"Since the call resulted in a service call to occur between 5pm and 9pm on the evening of Friday, November 11, it would have been nice for that service call to have been made...instead no-one showed up, yet my wife and I waited for a service person to arrive. I will be following up on this. So guess what my answer to your next question might be?",1
284433,13-NOV-11,05-NOV-11,Souhail,,fr,184.144.190.77,cantinpelletier@sympatico.ca,13877744,000000121047934,4,4,,5
284434,13-NOV-11,12-NOV-11,Martin,,en,64.231.207.155,fmrd@bell.net,13954034,000000121204001,5,5,,4
284435,14-NOV-11,13-NOV-11,Ghassen,,fr,50.101.176.241,luclagace7@sympatico.ca,13964102,000000121213382,4,4,Difficulté de comprendre mon interlocuteur,5
284436,14-NOV-11,13-NOV-11,Zeineb,,fr,76.70.77.199,dany.diane@sympatico.ca,13961760,000000121208228,3,5,"La dame a un gros accent et parfois il était difficile de comprendre.  Aussi, elle devrait écouter davantage les clients au lieu de couper la parole.",3
284437,14-NOV-11,13-NOV-11,Julie Anne,,en,70.26.31.249,mongoe@sympatico.ca,13964694,000000121211616,5,5,,5
284438,14-NOV-11,13-NOV-11,Zohra,,fr,76.64.114.232,gilles.dumont045@sympatico.ca,13962538,000000121206799,5,5,temps attente un peu long cette fois-ci  pour rejoindre la technicienne,5
284893,14-NOV-11,08-NOV-11,Kanni,,en,174.89.62.95,jens.moller@sympatico.ca,13910662,000000121115106,1,1,Technician never came (should have been here between 8am and 12 noon Nov.11).  We were sent a new modem (Paul at Sympatico told our technician that we were sent the wrong modem.)  We are still waiting for the sympatico technician.  I was on the phone for 70 mins. to get a new modem sent and then it turns out to be the wrong one.,1
284894,14-NOV-11,13-NOV-11,Mahesh,,en,184.146.139.5,joyce.burpee@sympatico.ca,13963415,000000121216119,5,5,"nothing, it was perfect.  Keep up the good work.",5
284895,14-NOV-11,10-NOV-11,Juan Paolo,,en,199.246.228.2,ted.greenberg@sympatico.ca,13939212,000000121163160,2,1,,1
284896,14-NOV-11,13-NOV-11,Melanie,,en,204.101.237.139,agraniero@sympatico.ca,13960478,000000121214754,4,4,,4
284897,14-NOV-11,11-NOV-11,Yosimar,,en,205.193.12.50,truesdalecooper@sympatico.ca,13950516,000000121175292,5,5,,5
284898,14-NOV-11,12-NOV-11,Sarah,,fr,70.53.135.88,simduf@sympatico.ca,13958950,000000121192112,4,4,c'était très bien je n'ai pas eu des personnes avec un accent incompreensible c'était des gens de Gatineau Bravo,5
284899,14-NOV-11,05-OCT-11,Hayett,,fr,207.134.169.121,line-hugues@sympatico.ca,13520252,000000120349045,3,1,"Votre responsable n'était pas en mesure de répondre à nos attente. Nous avons 3 fournisseurs internet pour cette ordinateur et ce tecnicien ne connait pas celà. Malgré tout, il a été correct et ce problème a été résolu pas un professionnel en informatique. ",4
284900,14-NOV-11,02-NOV-11,David,,en,174.95.46.230,c.carter.mo@sympatico.ca,13838512,000000120974552,4,3,I'm still having the internet drop all of a sudden and have to reboot the modem,4
284901,14-NOV-11,13-NOV-11,Ronald,,en,74.15.248.3,andersonhouse@sympatico.ca,13960634,000000121208508,3,1,"I spent an hour and a half waiting for someone to answer my call which is totally unacceptable. Bell Canada seems to not give a dam about their clients.  When I finally spoke to your rep, I was told there was a problem and it should be fixed by Monday. Why wouldn't you put a message on your phone stating there was an internet outage in whatever area and it is currently being looked after.  Have you ever waited and hour and a half to have a person speak to you?  Try it and see what impression you get of the company.  I am still fuming.",1
284902,14-NOV-11,13-NOV-11,Sylvie,,fr,76.67.202.245,serge_erin@bell.net,13965918,000000121209173,4,4,rien,5
284903,14-NOV-11,12-NOV-11,Mahesh,,en,216.191.89.2,rtpugh@sympatico.ca,13958452,000000121204683,2,2,provide the service I am paying for.  I am paying for 6mps and receiving 2.5 -3.5.  Upon inquiry one tech has told me that is normal.  If it is I will pay for fibe 3.,2
284904,14-NOV-11,12-NOV-11,Julie Anne,,en,74.12.190.130,rmarkle@sympatico.ca,13958260,000000121203897,3,1,could have fix the what i asked to be fixed,3
284905,14-NOV-11,10-NOV-11,Edward,,en,76.68.4.123,jcduterval@bell.net,13933702,000000121165809,4,3,"When boarding new account, make sure all entitlemnts are setup. On my internet account the security package was not properly setup . The agent had to escalate the  issue and it was resolved the next day.",4
284906,14-NOV-11,13-NOV-11,Ashfaq,,en,76.64.198.206,wendyannebailey@sympatico.ca,13966668,000000121214264,5,5,The technician was excellent and very polite,5
284907,14-NOV-11,11-NOV-11,Aymen,,fr,70.51.15.61,k.s.harek@bell.net,13945550,000000121188204,4,2,"Ce n'est pas le travail de ce représentant qui est a remaitre en cause mais la totalité de la procédure pour résoudre mon problème, ce qui a fait que je suis resté sans internet durant une semaine: fausses informations au début, manque d'informations par la suite et le fait que la livraison ne s'effectue qu'en journée (Quend je suis au travail), ce qui fait que j'ai dû me déplacer en personne pour récupérer le modem.",3
284908,14-NOV-11,13-NOV-11,Med Hedi,,fr,70.55.183.127,russell.wong@sympatico.ca,13965686,000000121212206,5,5,,4
284909,14-NOV-11,13-NOV-11,Eddy,,en,174.89.170.132,wayjorobinson@sympatico.ca,13966642,000000121214115,5,4,,5
284910,14-NOV-11,13-NOV-11,Ericka,,en,174.89.170.132,wayjorobinson@sympatico.ca,13966644,000000121215252,5,5,,5
284911,15-NOV-11,14-NOV-11,Edwin,,en,70.27.60.114,tscarpelli@sympatico.ca,13975350,000000121233680,4,4,,5
284912,15-NOV-11,14-NOV-11,Samantha,,en,216.209.146.191,ron-brewster@sympatico.ca,13974176,000000121234467,5,5,"After being employed by Bell and watching its demise of the service, I was suprised and pleased with the service your employee gave me. She understood my prob and fixed it.",5
284913,15-NOV-11,14-NOV-11,Temsu,,en,76.64.0.159,rynderk@sympatico.ca,13974310,000000121219060,5,5,Everything was perfect.,5
284914,15-NOV-11,14-NOV-11,Jose,,en,174.95.214.242,macnwil@bell.net,13972208,000000121232892,4,4,lighten up a little at the beginning of the call.  The technician was much more friendly towards the end of the call.,4
284915,15-NOV-11,14-NOV-11,Melissa,,en,70.51.109.7,jeffbsmith@sympatico.ca,13970928,000000121230029,3,1,She was actually very good.  The other 3 I talked to that day really pissed me off.  The reason I was not satisfied was because my account could not be updated due to other activity.,1
284916,15-NOV-11,14-NOV-11,Ali,,en,70.26.27.102,stephenhurst56@sympatico.ca,13974866,000000121225249,4,4,,4
284917,15-NOV-11,14-NOV-11,Brett,,en,67.71.124.254,rlitt@sympatico.ca,13974076,000000121225744,5,4,Everything was very good and helpfull.,5
284918,15-NOV-11,14-NOV-11,Ralph,,fr,70.29.189.152,realetcarmelle@sympatico.ca,13973940,000000121218985,5,5,,4
284919,12-NOV-11,08-NOV-11,Sabrine,,fr,69.157.91.200,herve.gagne@bell.net,13909912,000000121111966,5,5,je remerci sabrine pour son extreme patience,5
284920,13-NOV-11,12-NOV-11,Gayathri,,en,65.93.205.213,UyenMartin-Duckie@sympatico.ca,13951356,000000121189918,4,4,,4
284921,14-NOV-11,13-NOV-11,Youssef,,fr,70.53.225.10,pmtl@sympatico.ca,13965242,000000121217219,1,4,"vous auriez du resoudre le probleme sans couper le service au client, puisque c'était du à vos relations avec Hotmail",1
284922,14-NOV-11,13-NOV-11,Leni,,en,184.144.21.158,brianblake@bell.net,13961156,000000121209018,5,5,,5
284923,14-NOV-11,13-NOV-11,Richard,,en,70.24.172.101,raf.souccar@sympatico.ca,13965336,000000121214211,5,5,,5
284924,14-NOV-11,08-NOV-11,Med amir,,fr,70.30.208.35,riki.t@sympatico.ca,13915382,000000121116754,4,4,,4
284925,14-NOV-11,12-NOV-11,Jose,,en,69.158.147.172,wayne.leroux@sympatico.ca,13959920,000000121196068,4,4,,4
284926,14-NOV-11,11-NOV-11,Ammar,,fr,207.134.192.226,cmalen@bell.net,13942114,000000121181948,5,5,non c est tres correct,4
284927,14-NOV-11,13-NOV-11,Amine,,fr,76.71.171.153,adele.faucher01@sympatico.ca,13960456,000000121213987,5,5,,5
284928,15-NOV-11,13-NOV-11,Sana,,fr,76.67.160.151,spikey@bell.net,13966078,000000121206561,5,5,Rien,5
285425,13-NOV-11,12-NOV-11,Sofiene,,fr,76.66.192.234,zoomedition@bell.net,13960166,000000121204585,5,5,,5
285426,13-NOV-11,12-NOV-11,Munyaradzi,,en,69.156.119.126,daspden@sympatico.ca,13953194,000000121192103,1,1,"Stop over charging and fucking with my bill so I don't have to call in the first place.  
Bell has become a joke.  I will be cancelling all of my services with Bell.  
I have already told everyone I know how incompentant Bell is.
If my bill is not correct next month I will be seeking legal action.",1
285427,13-NOV-11,12-NOV-11,Philip,,en,174.95.50.173,jaksworld@sympatico.ca,13955000,000000121204051,1,1,it was very concerning to me that the tech wanted to know my email password in order to resolve my problem. the supervisor claimed that this was bell's policy and procedure to be able to ask the customer for their password. i would like someone from bell to contact me regarding this issue.,1
285428,13-NOV-11,12-NOV-11,Ali,,en,76.64.99.223,henze@sympatico.ca,13954646,000000121204560,5,5,Tech's need to increase the volume on their phones. Every time I have had to deal with Bell I have a hard time hearing them. I've had friends complain about the same thing.,5
285429,15-NOV-11,14-NOV-11,Gayathri,,en,174.94.34.177,bhoelzli@sympatico.ca,13967850,000000121226448,3,3,"Better Communication among your Depts. so my Internet would have been up and running sooner.
",3
285430,15-NOV-11,14-NOV-11,Gloria,,en,70.54.150.162,petermila@sympatico.ca,13973618,000000121231926,3,3,More thorough checking of my computers for upload speeds.  I was sent a replacement modem which was not needed.,4
285431,15-NOV-11,14-NOV-11,Anis,,fr,67.68.20.15,jean-luc.garneau@sympatico.ca,13970822,000000121234639,5,5,rien,4
285432,15-NOV-11,14-NOV-11,Oussema,,fr,67.68.219.41,diane.chene@sympatico.ca,13969058,000000121233797,4,4,rien de plus,4
285433,15-NOV-11,14-NOV-11,Francis,,en,70.30.54.110,jmbittar@sympatico.ca,13971060,000000121225375,5,5,,5
285434,15-NOV-11,14-NOV-11,Emmanuelle,,en,70.50.65.152,mmm3@sympatico.ca,13972902,000000121219526,4,4,"I understand my problem was at your end.
I spent 2 days trying to send an important email.
The person i sspoke to yesterday was very good too. M Mansell",4
285435,15-NOV-11,14-NOV-11,Ricardo,,en,70.29.122.75,donw@bell.net,13969196,000000121223521,5,4,Nothing,5
285436,15-NOV-11,14-NOV-11,Melinda,,en,174.88.219.15,g.duffy@sympatico.ca,13969852,000000121219109,5,5,Nothing. The lady I was dealing with was fantastic. Great product knowledge. She was extremely helpful during the entire call.  ,5
285437,15-NOV-11,14-NOV-11,Heni,,fr,174.89.216.95,michel620@sympatico.ca,13972752,000000121234545,5,5,"Heni a su répondre à mes questions et il m'a bien expliqué les avantages de modifier mon service pour un plus performant pour environs le même coût.

Merci Heni ",5
285438,15-NOV-11,14-NOV-11,Malek,,fr,70.29.194.92,j_paquet001@sympatico.ca,13970626,000000121222175,5,5,tout etais tres bien.,5
285439,15-NOV-11,04-NOV-11,Yousri,,fr,76.69.206.136,lalonderanger@sympatico.ca,13870310,000000121036015,5,5,,4
285440,15-NOV-11,14-NOV-11,Vijayashanti,,en,70.31.113.128,j-nelson@sympatico.ca,13970588,000000121233303,4,5,"I had a little trouble understanding her english, but she helped by spelling out things.",5
285441,15-NOV-11,14-NOV-11,Annie,,en,74.15.246.124,leriche@sympatico.ca,13971846,000000121224388,4,4,,4
285442,15-NOV-11,14-NOV-11,Kranthi,,en,74.15.31.144,cjwiggy@sympatico.ca,13968468,000000121218910,5,5,all is good,5
285443,15-NOV-11,14-NOV-11,Camille,,fr,76.67.90.3,deliguin@sympatico.ca,13968950,000000121228626,4,3,"pas grand chose car le probleme venait de mon ordi.  Dans un sens je suis fier d'avoir résolue le probleme a moitié car cela m'a permis d'apprendredes chose. J'ai pue résoudre le probleme par après.  Merci

 ",5
285444,15-NOV-11,14-NOV-11,Khan,,en,74.15.31.144,cjwiggy@sympatico.ca,13968470,000000121219252,5,5,all was very well done,5
285445,15-NOV-11,14-NOV-11,Cecilia,,en,70.53.104.99,cgthrow@sympatico.ca,13968324,000000121225900,5,5,Nothing the Technician was excellent. Couldn't have asked for better service,5
285446,15-NOV-11,14-NOV-11,Majdi,,fr,76.65.174.98,famille.francoeur@sympatico.ca,13969598,000000121221638,5,5,"Vu qu'on m'avait coupé le 28 octobre,
j'ai pensé que le 14 novembre, j'avais
le même problème en ne voyant pas
les petits écrans bleus au bas droit.
Le technicien m'a fait vérifier, si j'avais la page d'accueil et avec
sa patience, je me suis apperçu que
c'était mon inquiétude à moi, vu qu'un
tel problème m'était arrivé sans aucune
raison, me couper ma ligne téléphonique
et mon internet rétablissant ma ligne
le 29 et mon internet le 2 novembre.
Je n'ai reçu aucune raison à date,
pourquoi une telle situations est arrivée?
MERCI!
L.F.",4
285447,15-NOV-11,14-NOV-11,Anne,,en,174.95.88.156,ballymore@bell.net,13967718,000000121226234,5,5,there is nothing that I would change in my next encounter with Bell. Your technicians are brilliant. Those who contacted me and tried to help me on the ohone were patience personnified. ,5
285448,15-NOV-11,14-NOV-11,Hency,,en,70.48.218.188,dquaile@sympatico.ca,13969236,000000121224016,5,4,,5
285449,15-NOV-11,14-NOV-11,Jamila,,fr,67.70.50.162,j.letendre@sympatico.ca,13970598,000000121226314,5,5,Rien,5
285450,15-NOV-11,14-NOV-11,Bettaib,,fr,70.49.132.250,ma.cadieux@sympatico.ca,13972194,000000121234966,5,4,"À part  faire un miracle pour me faire comprendre comment fonctionnent tous  les  systèmes de l'électronique je ne vois rien que Ben Fradj aurait pu faire. Il a été très compétent, patient et de rapport agréable ",5
285451,15-NOV-11,14-NOV-11,Anis,,fr,70.29.218.29,stmcv@bell.net,13974900,000000121232036,5,5,,4
285452,15-NOV-11,14-NOV-11,Matthew,,en,69.156.152.157,quarrie@sympatico.ca,13973790,000000121220941,3,,"I spoke to some very nice people BUT my problem has never been resolved since July.  I am promised a correction each month and every month my bill comes with no corrections.  ONce again, promises were made so I can do nothing but wait and see what next month's bill is.  VERY FRUSTRATING for me to say the least.",2
285453,15-NOV-11,14-NOV-11,Darlene,,en,174.95.18.156,alexmosh@bell.net,13967286,000000121225538,5,5,adverise full phone number,5
285454,15-NOV-11,11-NOV-11,Zulfiquar,,en,70.31.102.186,gailmiller@sympatico.ca,13943664,000000121175002,5,5,Nothing could have been done better. The representative was extremely patient and helpful and assisted me with more than I expected. He was a pleasure to deal with. ,5
285455,15-NOV-11,14-NOV-11,Chuck,,en,74.14.33.120,descon@bell.net,13969012,000000121232167,4,5,"With the error message on my screen, the techie was slow in solving the problem but after a few false starts the problem was sovled",5
285456,15-NOV-11,09-NOV-11,Reshma,,en,216.208.58.116,yvonnevanboekel@sympatico.ca,13928778,000000121132206,4,4,,4
285457,15-NOV-11,14-NOV-11,Innocent,,en,67.70.82.62,adamsclydes@sympatico.ca,13967142,000000121230566,3,4,I was on hold 3 different times for over half an hour,4
285458,15-NOV-11,14-NOV-11,Ameer,,en,67.71.0.120,ebueche@sympatico.ca,13969340,000000121222741,5,4,,4
285459,13-NOV-11,10-NOV-11,Vijay,,en,65.95.248.127,marcat1@sympatico.ca,13935728,000000121165173,5,5,,5
285926,14-NOV-11,13-NOV-11,Celina,,en,70.26.161.223,djandme@bell.net,13961948,000000121211974,5,5,"Based on this one instance and the skills of the technician involved, I can't think of one thing to change! With my previous server, the problem was never resolved easily. Language (the tech's, not mine) was a problem and, in spite of being told at the outset that I was a senior not totally adept with computerese, I had to tell him to slow down frequently and put instructions into terms I could understand (I am fluently bilingual in Canada's two official and have 3 university degrees in Psychology). The latter is a complaint I hear many times from my confreres re their servers. Kudos to Bell for taking this into account! ",5
285927,14-NOV-11,13-NOV-11,Zohra,,fr,70.24.79.119,snoopy.chartrand@sympatico.ca,13966050,000000121207565,5,5,"Tel que promis: m'envoyer le nouveau modem 2WIRE le plus tôt possible.

Merci",5
285928,14-NOV-11,13-NOV-11,Shinoj,,en,65.95.108.138,s.blain@sympatico.ca,13965702,000000121208844,5,5,"Handled very well.
The gentleman was very patient, polite, professional & walked me through each step very carefully.
Thank you..the modem works perfectly!",5
285929,14-NOV-11,13-NOV-11,Omar,,en,64.231.61.157,mjdavidson@sympatico.ca,13964628,000000121214059,5,4,,4
285930,14-NOV-11,13-NOV-11,Abdelhakim,,fr,76.68.197.88,theosvez@sympatico.ca,13966360,000000121208219,5,4,satisfait,5
285931,14-NOV-11,13-NOV-11,Neila,,fr,65.92.248.229,come.lambert@sympatico.ca,13961608,000000121211633,5,5,Entièrement satisfait.,5
285932,14-NOV-11,13-NOV-11,Michael,,fr,64.229.51.23,laurence.m@sympatico.ca,13963852,000000121209681,5,5,tout était parfait,4
285933,14-NOV-11,12-NOV-11,Prem,,en,204.225.33.9,sofia_melinte@sympatico.ca,13959052,000000121193471,4,5,,4
285934,14-NOV-11,11-NOV-11,Souhail,,fr,174.94.104.231,proulxvi@bell.net,13948526,000000121179986,5,5,,5
285935,14-NOV-11,13-NOV-11,Edgardo,,en,67.210.164.178,mvstef@sympatico.ca,13964780,000000121212982,4,4,,4
285936,14-NOV-11,13-NOV-11,Josue,,en,74.15.45.35,irene.fougere@sympatico.ca,13962886,000000121216198,5,3,The gentleman was very helpful to me. He gave me a new password which I could not remember my old one. But it did not solve the problem that I was having. He said to contact the company if it didn't help. So I will do that. I have never had a problem with bell. Thank-you for your help. ,5
285937,14-NOV-11,13-NOV-11,Skander,,fr,70.48.185.95,mschartrand@sympatico.ca,13964746,000000121216082,5,5,,5
285938,14-NOV-11,13-NOV-11,Jacqueline,,en,184.145.11.96,jonnyknz@bell.net,13963370,000000121217343,1,1,"Resolved my problem.
When I got my cellphone off Bell 2 months ago. For some reason they set me up with a separate cellphone account from my internet account.
I have paid $275 to my internet account thinking it was going to my internet and cellphone. But apparently I have paid nothing on my cellphone and I see my internet is $150 in credit.
I have been on the phone a number of times to try and resolve this and have been disappointed every time as it seems even though I've paid more than enough money, the only was for me to consolidate my accounts is to pay my cellphone bill in full.
What would've been the best solution is for Bell to just colsolidate my accounts and Bell would have more than enough money for both.
I am very disappointed with Bell. I transferred my cellphone to Bell from Rogers to consolidate my internet and cellphone but I find myself in exactly the same predicament within the same company (Bell).",1
285939,14-NOV-11,12-NOV-11,Carole,,en,64.229.93.96,m__murphy7@sympatico.ca,13956516,000000121198314,4,5,,3
285940,14-NOV-11,11-NOV-11,Michel,,fr,70.48.158.247,luis.mont@sympatico.ca,13946458,000000121180281,4,4,,4
285941,14-NOV-11,11-NOV-11,Arbi,,fr,70.52.73.199,latec@sympatico.ca,13946030,000000121184243,5,5,,5
285942,14-NOV-11,13-NOV-11,Kyle,,en,64.231.27.58,jreid5@sympatico.ca,13963442,000000121213976,4,4,"No a thing. Your rep was patient, helpful and pleasant.  ",5
285943,14-NOV-11,12-NOV-11,Ashfaq,,en,69.157.244.22,bigitta.szabo@bell.net,13952220,000000121195398,2,2,"to be more faster,then 2days waiting.i know it was an vikend,but its just too long.",4
285944,15-NOV-11,14-NOV-11,P Senthil,,en,70.51.252.247,royal.brazeau@sympatico.ca,13974246,000000121229671,2,2,I hate hearing the same thing about slow service - it's all in the wording don't tell me that because I'm on BELL and to many other people are on it's now slow - that just make me want to move service so it doesn't happen again. I go out or slow service at least 3 times a day - making working from home almost impossible!!! They are sending a new filter - it's only 1 year old likely not even the problem and I'll be waiting to discussing my problem AGAIN!! God I can't wait to move and hopefully have better service..,2
285945,15-NOV-11,14-NOV-11,Med Hedi,,fr,174.94.126.116,guertin.marie@sympatico.ca,13970206,000000121228486,4,5,,4
285946,15-NOV-11,14-NOV-11,Gustavo,,en,70.55.28.216,pathoadley@sympatico.ca,13973468,000000121223929,4,4,"I was satisfied.  My call was answered promptly and I could understand what was being said, which is not usually the case.",4
285947,15-NOV-11,14-NOV-11,Pavan,,en,69.157.119.54,larry.hagan@sympatico.ca,13971748,000000121221901,5,5,nothing,5
285948,15-NOV-11,14-NOV-11,Karishma,,en,174.89.58.229,peteremmabur@sympatico.ca,13973614,000000121219399,4,4,"The last technician who inspected internet lines at my residence is very knowledgable and precise in his work. It did'nt take him long to find out what caused the connection problem.For the last two months I have been very frustrated with the internet service provided by Bell. All technicians
visiting my residence did not come up with the simple solution found by the last technician on November 14th.I still hope that my problem is solved and I hope that Bell will have all street connections inspected regularly. It should be so for a service that costs quite a lot for loyal customers like myself. ",4
285949,13-NOV-11,12-NOV-11,Salvador,,en,69.158.168.3,stjeane@bell.net,13959224,000000121192266,1,1,"The person was not inform on the section of connecting with a computer with the ip address.
Finally said he could not do anything for me.",2
285950,13-NOV-11,12-NOV-11,Robert,,en,70.53.75.228,knied@bell.net,13955926,000000121194827,5,5,,5
285951,13-NOV-11,11-NOV-11,Amy-Lynn,,en,70.31.180.102,nelsonscheifele15@sympatico.ca,13947852,000000121173443,4,3,"The service representative was very empathetic and helpful but was unable to respond directly to the special offer card delivered in our mail.  So while she reviewed my account and provided me with additional savings, she did not appear to have information on the special offer about which I called.",4
285952,13-NOV-11,12-NOV-11,Houssem,,fr,174.95.251.109,pontbriand.f@bell.net,13957914,000000121202236,2,2,,3
285953,15-NOV-11,14-NOV-11,Mathew,,en,67.68.12.141,sfrankfurth@sympatico.ca,13974546,000000121221769,4,4,,5
284439,14-NOV-11,13-NOV-11,Mohammed,,en,70.27.122.246,anne08@sympatico.ca,13960730,000000121216460,4,4,This call ended successfully.  I could understand the person and felt he could understand me.,4
284440,14-NOV-11,12-NOV-11,Karishma,,en,65.92.144.139,andrea.s@bell.net,13951738,000000121192889,4,5,,5
284441,14-NOV-11,13-NOV-11,Sylvie,,en,70.50.106.147,steve.baronette@sympatico.ca,13966134,000000121212060,4,4,,4
284442,14-NOV-11,13-NOV-11,Romeo,,en,69.159.75.156,ramell000@sympatico.ca,13965364,000000121208111,4,4,,4
284443,15-NOV-11,08-NOV-11,Sarah,,en,174.92.120.109,amgeorgi@bell.net,13905386,000000121108307,1,1,"The reason for my call was that I am unable to access my bell account as my password is no longer recognized. I had used my account for the  last 9 months to save my bills to my computer. I also used the account to check my internet usage.
I was told the password would be re-installed within 24 to 72 hours. One week has passed and I have not heard anything and I am still unable to access my account.
Manfred Georgi <amgeorgi@bell.net>",3
284444,15-NOV-11,14-NOV-11,Moses,,en,174.95.218.173,ocwiek@sympatico.ca,13973318,000000121223035,4,4,Found the security requirements too much - especially the mobile phone part.,5
284445,15-NOV-11,14-NOV-11,Krishnan,,en,174.92.161.133,clord01@sympatico.ca,13968536,000000121224953,5,5,,4
284446,15-NOV-11,14-NOV-11,Abdulkarim,,en,69.156.6.234,dorine.garrett@sympatico.ca,13969200,000000121229700,3,3,"could not receive e-mails.
They came through last evening -and this one in the night -- now I can't receive again -- tried sending to myself -- doesn't work.",3
284447,15-NOV-11,14-NOV-11,Walid,,fr,70.51.32.212,philippe.gosselin2@sympatico.ca,13973634,000000121225847,1,1,Tenter de regler mon probème au lieu de bugger sur le fait que le programme que j'utilise n'est pas supporter par vous...le problème n'a aucun rapport avec le programme de toute manière...,2
284448,15-NOV-11,14-NOV-11,Karen,,en,70.48.109.67,gailcote@sympatico.ca,13969902,000000121232650,5,5,unable to hear Karen as there was an echo coming through the line,5
284449,15-NOV-11,14-NOV-11,Danny,,en,132.205.199.31,hwjstewart@sympatico.ca,13970484,000000121225341,4,4,"For the first time the representative realized what the problem was and provided an interim solution.  The problem is Bell's and has to do with how Bell is handling email.
I am very upset by this and have launched a formal complaint.",
284450,15-NOV-11,14-NOV-11,Mohamed Amine,,fr,65.92.31.77,oiram.bourdeau@sympatico.ca,13973334,000000121224009,4,4,"rien de plus ,je suis satisfait",4
284451,15-NOV-11,14-NOV-11,Shobha,,en,70.52.174.230,wolf310@sympatico.ca,13975634,000000121226386,4,2,,3
284452,15-NOV-11,14-NOV-11,Badreddine,,fr,64.229.48.182,cathyraymond@bell.net,13968268,000000121225700,3,5,"Je voudrais que ce soit quelqu'un qui travaille au Canada qui me réponde et non quelqu'un de la Tunisie ou de l'inde! Je crois qu'on paye vos services assez généreusement pour que vous puissiez redonner toutes ces emplois que vous avez exporté à des gens d'ici qui feront rouler l'économie d'ici avec leur salaire acceptable et qui sait, qui pourront se payer un des services offert chez Bell. Merci. Je fais affaire avec vous uniquement pcq que vous êtes le seul fournisseur internet avec fil ici. Oui oui, avec fil pcq j'en ai ma claque de me faire bombarder par toutes les ondes malsaines pour les cellules qui composent mon corps. Pourquoi ça me rebute de faire affaire avec vous? Pcq par le passé, et le présent franchement, vous m'avez démontré que vous étiez sans scrupule pour offrir vos services avec des prix très élevés au départ et que ce n'est que lorsqu'un client fait mine de vous quitter que vous lui offrez de meilleurs tarifs. Pourquoi ne pas le faire dès le départ? C'est de l'abus. Ensuite, si on a le malheur de vous autoriser le paiement automatique, lorsque l'on veut vous quitter pour une autre compagnie, souvent même après avis de fin de contrat de la part du client, vous continuez à vous servir à même le compte en banque des gens en faisant mine de ne rien comprendre ou tout simplement nier les faits quand le client vous rappele pour que vous cessiez de lui prélever de l'argent pour des services que vous ne lui fournissez plus, parfois depuis longtemps. Alors s'engage une bataille franchement inégale entre un être humain et une machine à faire des profils. Mais comme je veux m'unir à mes frères et soeurs humains pour faire de ce monde une meilleur place pour tous, he bien je vous endure et je vous envoi mon précieux argent.",1
284453,15-NOV-11,05-NOV-11,Faqria,,en,72.38.21.124,boltauzer@sympatico.ca,13877512,000000121047408,5,5,,5
284454,15-NOV-11,14-NOV-11,Lukasz,,fr,70.51.238.106,sjocourv@sympatico.ca,13974692,000000121232153,5,5,"Je suis dans un cercle vicieux;ligne tele defectueuse/repareee.Internet off;internet reparee/ligne tele defectueuse.En attente du technicien tele!15 nov. 12.15",
284455,15-NOV-11,14-NOV-11,Oscar,,en,70.30.20.142,busterbern@sympatico.ca,13968072,000000121233767,5,4,,5
284456,15-NOV-11,14-NOV-11,Edwin,,en,70.27.85.228,kimbainis@bell.net,13971554,000000121232701,5,3,"nothing.  I have to test some things out and then get back to Bell with the results.  The agent I dealt with was friendly, courteous and helpful.",4
284457,15-NOV-11,14-NOV-11,Gunson,,fr,184.148.205.139,r.c.v.g@sympatico.ca,13973812,000000121218770,5,1,j'ai recue le medem 2wire merci mais le probleme persiste un techno passera jeudi 17 novembre je suit presentement avec le speedstream 5200 et il fonctionne pa trop bien mais bon c'est mieux que rien et vous former une equipes formidable Merci,5
284458,15-NOV-11,14-NOV-11,Sylvie,,fr,65.93.124.41,danielle.delisle.design@bell.net,13968758,000000121220265,1,1,"la personne c'est débarrassée de moi,en me suggérant de faire moi-même l'ajout de mon adresse courriel supplémentaire  elle a été très expéditive .Si j'ai demandé l'aide technique c'est que j'en avait besoin!!!! j'ai refait un 2eme appel ,alors là la jeune femme m'a vraiment aider et nous avons fait ensemble le travail HEUREUSEMENT.....",3
284459,16-NOV-11,15-NOV-11,Ines,,fr,76.68.172.148,soliman.saad@bell.net,13986820,000000121253441,4,3,,3
284460,16-NOV-11,15-NOV-11,Darwin,,en,174.89.54.44,fkirilow@sympatico.ca,13979746,000000121252192,5,5,,5
284461,16-NOV-11,15-NOV-11,Evan,,en,70.52.236.93,scott.pushman@sympatico.ca,13986462,000000121255994,4,4,I find it annoying that I had to call in the first place. I complained about a month ago and thought all issues were resolved and then I get a letter saying that my rates are going up in January.,4
284462,16-NOV-11,15-NOV-11,Vikram,,en,184.147.38.98,doris.beaman@sympatico.ca,13979170,000000121255065,4,4,,4
284463,16-NOV-11,15-NOV-11,Kevin,,fr,216.208.32.210,maud.marc@sympatico.ca,13983640,000000121254961,3,4,Lors de l'envoi de la confirmation des changements par courriels certaines informations étaient manquantes...,3
284464,16-NOV-11,15-NOV-11,Helenpearl,,en,70.30.85.227,rs.golemba@sympatico.ca,13986084,000000121248427,5,5,,5
284465,16-NOV-11,15-NOV-11,Shawn,,en,70.30.85.227,rs.golemba@sympatico.ca,13986082,000000121248378,5,5,,5
284929,15-NOV-11,14-NOV-11,Melvin,,en,70.26.150.244,martin.thompson@sympatico.ca,13972402,000000121219580,1,1,Sympatico allows Microsoft to block an email address for what they say is no more than 72 hours. Mine was blocked for at least 156 hours and possibly more (11am Sunday Nov. 8 to some time on Sunday Nov. 13). At no time during that period was I called or otherwise informed why my account was blocked. Technical support isn't even capable of emotional support. How is it that Sympatico cannot get 1) reason for blocking an email account from Microsoft and 2) reason why it took in excess of 6 days to unblock an account from Microsoft. The very least that a longtime loyal customer should be able to expect is these little tidbits of information in a a timely manner. It wasn't until after I gave up talking to frontline technical support and their supervisors and attempted to go through Sympatico/Bell's business support that I even found out what the suspect email that got my account blocked was. It was an email that I sent out trying to solicit monetary support for a well-known men's health charity effort called Movember Canada. God forbid that I should do anything to help promote men's health using an account that I apy for. Why is it that business line support can look at an account record and find this information and at least 4 different technical support people cannot. Unlees the information was not available as part of the record until the account was unblocked. Totally unsatifactory performance. Calling it support is beyond ridiculous!,1
284930,15-NOV-11,07-NOV-11,Andre,,fr,70.53.217.15,marleau.r@bell.net,13899690,000000121095295,5,5,,5
284931,15-NOV-11,10-NOV-11,Gregory,,en,174.95.188.187,artage@sympatico.ca,13929722,000000121162568,3,3,"My call had been escalated to Gregg from another CSR and, while he personally was very courteous and helpful, I felt obligated, as I always do when dealing with Bell, to take copious notes of the subject under discussion. Bell's  ""deals"" seem never to be completely transparent and, despite having been a customer for 38 years, I always leave discussions with Bell wondering whether I got ""shafted"". I remain a customer of Bell at this time ""despite"" your customer service rather than ""as a result of"" your service. This is not attributable to your personnel rather it is attributable to the fact that ""The devil is always in the details"" with Bell. The inconvenience of changing is the reason I remain a customer. ",2
284932,15-NOV-11,10-NOV-11,Adam,,en,174.95.188.187,artage@sympatico.ca,13929720,000000121162777,3,3,"Havng been accidentally cut off from completing my transaction with Gregg, Adam picked up the threds of my enquiry very competently and steered the transaction to completion. My overriding comments in reply to the survey about my conversation with Gregg remain true. Bell' deals have a credibility gap with me that I have difficulty overcoming. The experience is like buying a ""used car"". Not a very pleasant one. I feel sorry for your CSR's who have to sell your ""snake oil"" ",2
284933,16-NOV-11,15-NOV-11,Med ali,,en,76.65.173.71,stephanelegault@sympatico.ca,13986978,000000121261463,5,5,Call was handled professionally and timely.,4
284934,16-NOV-11,15-NOV-11,Seifeddine,,fr,74.198.164.230,david-desjardins@sympatico.ca,13978666,000000121266042,1,1,Régler le problème je travail de la maison et pas avoir internet depuis 2 jours ne me conviens pas!!!,1
284935,16-NOV-11,15-NOV-11,Mohammed,,en,207.164.79.18,robareid@sympatico.ca,13985810,000000121256723,3,1,"I also made a call on Monday in addition to yesterday and the problem still exists. I am now entering day three with no Internet. I am not very pleased.

Robert Reid",2
284936,16-NOV-11,15-NOV-11,Diaraye,,en,184.151.127.160,mark.leguerrier@sympatico.ca,13983516,000000121253956,4,4,,5
284937,16-NOV-11,15-NOV-11,Jacqueline,,en,184.147.133.58,d.mcmullan@sympatico.ca,13978450,000000121266182,4,4,,5
284938,16-NOV-11,15-NOV-11,Irfan,,en,76.70.91.134,fred.gunia@sympatico.ca,13979852,000000121247346,4,4,,5
284939,16-NOV-11,15-NOV-11,Michael,,en,209.47.67.66,kennyfamily@sympatico.ca,13982170,000000121257581,4,4,This was the third time I had called.  I think that some of your people need to explain things better.  This third time was the best. ,4
284940,16-NOV-11,15-NOV-11,Ron,,en,74.15.102.146,jameslee007@sympatico.ca,13981078,000000121246977,4,4,some english spoken very hard to understand,5
284941,16-NOV-11,15-NOV-11,Dorsaf,,fr,65.94.81.87,medzaguylucie@sympatico.ca,13983774,000000121247562,5,5,Avoir la réponse à mon premier appel. La consseillière qui m'a répondu semblait plus familiére avec le problème et l'a réglée immédiatement,5
284942,16-NOV-11,15-NOV-11,Inobel,,en,74.15.90.167,owenluepann@sympatico.ca,13984782,000000121244736,5,5,,5
284943,16-NOV-11,15-NOV-11,Faqria,,en,70.30.50.109,bldstkit@bell.net,13977400,000000121256673,5,4,To  hire more customer service like the one who help me fixed the problem of my e-mail problem. Well done.,5
284944,16-NOV-11,15-NOV-11,Malek,,fr,70.31.225.56,nycz@sympatico.ca,13984694,000000121252597,1,1,trouver le probleme,4
284945,16-NOV-11,15-NOV-11,Neira,,fr,67.68.147.204,solboivin@sympatico.ca,13986818,000000121243331,5,5,,5
284946,16-NOV-11,15-NOV-11,Sofien,,fr,70.51.33.53,richard.tom@sympatico.ca,13985692,000000121266358,2,2,"le technicien n'était pas altruiste.  Tout en étant poli il était un peu autoritaire.  L'appel a fini par 'merci, je suis satisfait' car je voyais que s'était tu temps perdu et c'est lui qui décidait de la conclusion de l'appel de service.",3
284947,16-NOV-11,15-NOV-11,Ashok,,en,70.26.20.41,robinsons2010@bell.net,13985876,000000121243930,3,2,"Actually fix the internet and phone line so that they both work at the same time in less than 4 attempts and 20 hours of waiting for a repair man.  Still not fixed, although it is an external fault - we are on to visit #5",1
284948,16-NOV-11,15-NOV-11,Grace,,en,67.70.154.72,cassante@sympatico.ca,13977914,000000121258255,5,5,,5
284949,12-NOV-11,11-NOV-11,Soumia,,fr,70.83.172.13,ajou@sympatico.ca,13940626,000000121175208,1,1, ,2
284950,12-NOV-11,06-NOV-11,Ivette,,en,216.209.225.149,wayshe@sympatico.ca,13891686,000000121060157,1,1,This problem has been going on since the 20 Oct.  We have phoned 4 times & the problem is still not solved.  The last person spoken to said it was a technical problem between Bell & Windows. We still have not heard from Bell yet & the service is still not working.  We will consider cancelling all Bell services unless this is fixed with the next few days.,1
284951,12-NOV-11,11-NOV-11,Sowmya,,en,65.92.161.69,belili@sympatico.ca,13941292,000000121181287,5,5,,5
284952,12-NOV-11,11-NOV-11,Madhu,,en,64.228.213.200,jkkelly@sympatico.ca,13945118,000000121188553,5,5,"Good job, would be nice to move some of the jobs back to Canada though.",4
285460,14-NOV-11,13-NOV-11,Linda,,fr,70.55.211.202,groupe-leumas@sympatico.ca,13962612,000000121214594,3,1,"Linda m'a très bien répondu et devait me transférer de département, elle m'a mis en attente pour quelques minutes, après ce délais elle revient en ligne pour me dire que le transfert s'est interrompu et qu'elle doit recommencer. Elle me propose alors de faire la demande pour moi sans que j'attende en la ligne pour que le service technique me rappelle plus tard. En date du 14 novembre à 8h45, aucun appel de retour de ce service, une chance que j'attendas pas en ligne! Donc, assez ordinaire pour le prix que je paie par mois. Linda a été bien gentille et à partir du transfert de l'appel c'est pas trop fort comme service à la clientèle. Vous avez une méchante montagne à grimper pour vous améliorer et à chaque fois que j'ai besoin de service, c'est drôle, c'est toujours là que je pense sérieusement à aller voir ailleur. Cela ne pourra surement pas être pire...

Martin Samuel",2
285461,14-NOV-11,12-NOV-11,Abir,,fr,67.70.26.224,tibe8@sympatico.ca,13959534,000000121189961,4,5,trop souvent les memes questions,4
285462,14-NOV-11,13-NOV-11,Radhika,,en,70.27.74.232,jgodin001@sympatico.ca,13963148,000000121208839,5,5,,5
285463,15-NOV-11,14-NOV-11,Med Anis,,fr,74.12.216.234,messarec@bell.net,13972650,000000121228576,5,4,"La problématique est que le client ne connait en rien le language informatique et il se passe que le client et le conseiller ne communique pas. Ce n'est pas de votre faute, mais la réalitée. Les gens ne veulent pas savoir comment ça marche mais veulent que ça fonctionne sans problème.
Je lève mon chapeau à vos conseillers qui doivent supporter le manque de connaissance de leurs interlocuteurs ( mois compris ) et avoir une patience d'ange pour passer en travers de leurs quart de travail. 

Pour le reste, je n'ai pas à me plaindre car le conseillier attaché a mon dossier c'est comporté de façon poli et même humoristique, ce qui a grandement aidé a rendre l'atmosphère de travail plus respirable.

Félicitations a vos gens pour leur professionnalisme. Pour ma part, je ne serais pas capable de me taper cela a journée longue

Saluations

Guy Gendron LL,L DDN  ",5
285464,15-NOV-11,14-NOV-11,Jose,,en,184.151.63.149,bevm@sympatico.ca,13967836,000000121229880,2,1,"Having one individual solve all the problems I am having getting to one billing for all things. Also getting disconnected and not calling back so I,m not sure if the problem has been solved ...Will not call back to be switched from one person to another. ",2
285465,15-NOV-11,14-NOV-11,Milo,,en,64.231.248.91,michael.amsden@sympatico.ca,13972716,000000121225490,5,4,,4
285466,15-NOV-11,14-NOV-11,Marvin,,en,70.49.190.185,tdegroot@bell.net,13975090,000000121229169,5,5,,2
285467,15-NOV-11,14-NOV-11,Radhika,,en,70.26.14.212,mckennirey@sympatico.ca,13972568,000000121234113,4,4,Explain the 'why' when directing a customer to alter something significant - like a password,5
285468,15-NOV-11,14-NOV-11,Jose,,en,70.24.175.39,jimwoods@sympatico.ca,13971032,000000121232555,5,3,"The technician got my internet speed back to its higher speed by whatever means he could, but he said there was a lot of noise on my line and transferred me to another tech at the end of our session.  When the 2nd tech came on the line he said 2 or 3 words and cut himself off,and never called back.  I hope someone is checking why I have so much noise on my line.",5
285469,15-NOV-11,14-NOV-11,Andrew,,en,65.95.26.65,joanmicovcin@sympatico.ca,13971088,000000121224615,4,4,"It took me a good twenty minutes before I got Andrew who solved my problem in no time.
Acc't  and Billing dept something else and in the end could not help me.
",4
285470,15-NOV-11,14-NOV-11,Rym,,fr,70.30.173.69,ginette47.boisvert@sympatico.ca,13970064,000000121224034,5,5,,5
285471,15-NOV-11,14-NOV-11,Danny,,en,174.91.95.17,lsebek@sympatico.ca,13972058,000000121234479,5,5,,5
285472,15-NOV-11,14-NOV-11,Mouna,,en,174.88.32.41,wonton@sympatico.ca,13975638,000000121235232,5,5,,4
285473,15-NOV-11,14-NOV-11,Kevin,,en,209.202.107.203,kbsitzes@sympatico.ca,13971478,000000121223600,1,1,"It would be nice if all your staff could communicate with each.  Its a huge inconvenience for your customers to have to go through your phone system multiple times because Bell has no way to transfer customers to the right department.  I have called Bell so many times in the last 2 weeks and have had few experiences were I was actually satisfied with the service and knowledge given to me.  So I really couldn't say if I am giving an accurate portrayl of Kevin's help or not.
and based on my recent experience with Bell, the phone calls, the lack of communication back to me, the lack of knowledge of some of your staff and the frustration in trying to get my internet to work to my satisfaction because of the price that i am paying i have cancelled my service and am going with another provider.",1
285474,15-NOV-11,14-NOV-11,Afef,,fr,76.69.228.243,michelbrulotte@sympatico.ca,13972754,000000121220272,5,5,"pour augmention sur le 1 janvier 2012
devrait etre mieux expliquer merci",5
285475,15-NOV-11,13-NOV-11,Isaac,,fr,76.71.177.199,f.niemeyer@sympatico.ca,13962222,000000121214509,5,5,,5
285476,15-NOV-11,11-NOV-11,Budala,,en,70.49.15.83,sleighton@sympatico.ca,13949730,000000121169949,4,4,,5
285477,15-NOV-11,12-NOV-11,Moses,,en,76.71.225.129,millerh@bell.net,13957086,000000121203655,5,5,,5
285478,15-NOV-11,14-NOV-11,Sudheer,,en,174.95.199.213,mbaj@sympatico.ca,13972534,000000121228433,4,4,Sudheer gave me the phone number for the HP service dept. who were able to fix my wireless printer problem. He was very efficient.,5
285479,15-NOV-11,14-NOV-11,Mikee,,en,142.108.186.199,michelle_francis_74@sympatico.ca,13972766,000000121228913,3,4,"Even after receiving a confirmation of my move online request, nothing was found on file.  The first agent I called, kept me on the phone for 5-10 minutes while she looked for my file and when she came back on the line, she hung up, all i heard was ""I'm sorry we don't have ...."" and the dial tone.  I'm still waiting for her to give me a call back and apologize as she does have my contact information.",3
285480,15-NOV-11,14-NOV-11,Mikee,,en,142.108.186.199,michelle_francis_74@sympatico.ca,13972768,000000121228864,3,4,,3
285481,15-NOV-11,11-NOV-11,Henry,,en,70.24.105.39,brian.a.partridge@sympatico.ca,13941558,000000121170833,5,5,,4
285482,15-NOV-11,14-NOV-11,Elsy,,en,174.95.198.5,humbertosilva@sympatico.ca,13970468,000000121223127,5,5,,5
285483,15-NOV-11,14-NOV-11,Roberto,,en,174.95.60.159,jcconnections@sympatico.ca,13970784,000000121228498,4,4,,4
285484,15-NOV-11,14-NOV-11,Michael,,en,174.94.17.23,gsimps@sympatico.ca,13970196,000000121223234,5,5,,5
285485,12-NOV-11,11-NOV-11,Michel,,en,50.101.41.175,mkkarlik@bell.net,13947472,000000121182042,2,1,"Effort to resolve the anti-virus issue
was secondary to technician's need to sell a product l could not afford or want.",2
285486,12-NOV-11,12-NOV-11,Eduardo,,en,65.92.115.173,anne_brenda@sympatico.ca,13940952,000000121189128,5,5,,5
285487,12-NOV-11,11-NOV-11,Saoussen,,fr,199.21.182.21,polo6566@bell.net,13948466,000000121171385,3,2,vulgariser le probleme et une solution,4
285954,15-NOV-11,14-NOV-11,Naoufel,,fr,76.65.82.99,R07Robson@sympatico.ca,13967024,000000121229774,1,,"mieux entrainé votre personnel a géré un probleme quel qu'il soit, et ne pas être obliger de perdre 1 heure a expliquer un probleme, et etre transférer a 4 differentes personnes a qui l'on doit se répéter a plusieurs reprise..",1
285955,15-NOV-11,11-NOV-11,Jesus,,en,204.101.160.61,dggilbert@sympatico.ca,13942768,000000121168567,4,1,How about actually repairing the problem i have had to get permission from workplace to use their computer to respond to this e-mail since i am still unable to utilize my home computer incident#121168567,1
285956,15-NOV-11,14-NOV-11,Padala,,en,70.26.57.238,lluviamansa@sympatico.ca,13971972,000000121222166,5,5,cstumers should be answer by people in person no throug to system that makes people no so familiar to english to be restrain to get access to your system,3
285957,15-NOV-11,14-NOV-11,Diego,,en,70.31.20.102,camelia.matei@sympatico.ca,13968140,000000121226055,5,5,,5
285958,15-NOV-11,14-NOV-11,Shelley,,en,184.144.71.184,kyledeb@sympatico.ca,13971678,000000121223171,5,5,Not really anything to be honest..i wish more companies would try and help their customers to keep their business!,5
285959,15-NOV-11,14-NOV-11,Salvador,,en,38.99.132.61,ddoyle1@sympatico.ca,13968910,000000121231851,1,1,"Solved my problem would be a good start.
This has been going on for weeks now and the problem persists.",1
285960,15-NOV-11,14-NOV-11,Welid,,fr,70.29.172.8,emmanuel9@sympatico.ca,13969470,000000121223442,4,4,,4
285961,15-NOV-11,14-NOV-11,Henry,,en,38.111.117.1,barb_kan@sympatico.ca,13967726,000000121232328,3,2,We are still unclear as to what the problem is.  It may require a service call - it was set up but they cancelled it because they thought the issue was resolved.,1
285962,15-NOV-11,14-NOV-11,Simon,,en,67.71.148.89,reev@sympatico.ca,13973952,000000121233192,5,5,"Simon was most helpful,i wish i could say that 4 the rest of your agents!!P.S i hate call centers!!!!",4
285963,15-NOV-11,14-NOV-11,Lisa,,en,74.15.246.43,rehooper@sympatico.ca,13973962,000000121229446,4,4,It was a very long process to resolve our problem but the technician was wonderful. It appears our internet service and account were completely messed up and had been for some time.,4
285964,15-NOV-11,11-NOV-11,Nicole,,en,174.91.53.82,g.a.carlos@sympatico.ca,13943622,000000121178067,5,5,"I cannot really think of anything. It was great that I was given a discount on my bill  due to the situation. These kinds of resolutions encourage people to continue with Bell. It is something that should be offered to long term valued customers.
",5
285965,15-NOV-11,14-NOV-11,Insaf,,fr,70.55.166.112,annie.legare@sympatico.ca,13967500,000000121221936,4,5,"bonjour,
Il aurait été apprécier de recevoir un avis par courriel de l'augmentation des coût de mon forfait et ce avant que celui-ci ne me soit charger. De cette manière, j'aurais pu procéder au changement avant et ainsi ne pas être obliger de payer pour cette augmentation.

merci beaucoup du service a la clientèle que j'ai obtenu lors de mon appel, on a su me diriger vers un forfait mieux adapter a mes besoin.",4
285966,15-NOV-11,14-NOV-11,Priya,,en,184.145.129.109,mva7@bell.net,13973044,000000121225258,4,5,Everything was good - Priya is a little loud on the phone - a little softer would be nice :),5
285967,15-NOV-11,14-NOV-11,Sana,,en,174.94.60.241,tshendry@sympatico.ca,13975356,000000121222688,4,4,,5
285968,15-NOV-11,14-NOV-11,Shirin,,en,174.91.101.207,stucary@sympatico.ca,13974920,000000121230759,3,3,"I assume this refers to the phone call I made. The online chat immediately prior was useless, then it was dropped on transfer to another Rep.
You could have offered to have the phone line checked to see what the problem is. The service seems to be deteriorating. Internet is frequently dropped ""due to possible interference on the line"", then ""automatically resolved"". Downloads are usually much slower than the nominal connection speed which is again much slower than what Bell says is available in my area. Do I have to follow my kids and switch to cable, or can you fix it? There are 4 phone lines into the house, only 1 being used. Maybe it needs to be switched to another.
Thanks, Stu Cary.",3
285969,15-NOV-11,14-NOV-11,David,,en,74.12.148.64,dchurko@sympatico.ca,13968894,000000121226330,5,5,Nothing.  The young man was very polite and patient and wanted to make sure that everything was working properly before he hung up.,4
285970,15-NOV-11,14-NOV-11,Mohamed Ahmed,,fr,67.68.175.62,raym19@sympatico.ca,13973910,000000121223501,5,5,Vérifier auprès des clients avant d'envoyer vos lettres.,3
285971,15-NOV-11,13-OCT-11,Nick,,fr,174.91.18.231,csakvaryj@sympatico.ca,13605738,000000120515532,3,2,"I had no problem with Mr. Nick.
The problem was that I did not get the hispeed internet as it was promised.",4
285972,15-NOV-11,14-NOV-11,Carlton,,en,70.24.178.71,agraudins@sympatico.ca,13967160,000000121235392,3,2,"Educate your customer representatives on MSN. MSN is absolutely the best product you provide. I could not stay with Bell if it were not for MSN. Also, your representative promised to call me at 10:00 a.m. this morning but did not. They should be informed to keep their promises.",2
285973,15-NOV-11,11-NOV-11,Brent,,en,70.27.138.112,gbragger@sympatico.ca,13943716,000000121182034,3,3,"for the price i am paying for internet service and the speed i am told is the best i can get, i am not satisfied with the service i am getting and looking into alternatives.",2
285974,15-NOV-11,04-NOV-11,Jean,,en,174.92.91.109,adrien.stcyr@sympatico.ca,13863896,000000121021469,2,2,"the person I spoke to told me that someone would call me back to solve the problem, still not done.",3
285975,15-NOV-11,14-NOV-11,Donna,,en,174.88.89.69,sandrloiselle@sympatico.ca,13974420,000000121230427,4,4,the telephone connection was terrible I could hardly hear her,4
285976,15-NOV-11,14-NOV-11,Tyler,,en,70.27.106.25,franico@sympatico.ca,13969784,000000121234090,5,4,,4
285977,15-NOV-11,12-NOV-11,Rodolfo,,en,65.95.205.87,lopezhome@sympatico.ca,13956312,000000121201878,4,2,,4
285978,15-NOV-11,14-NOV-11,Jessa,,en,64.228.147.179,ow30442@sympatico.ca,13973382,000000121230150,5,5,new customer price for fibe 25,4
285979,12-NOV-11,11-NOV-11,Salvador,,en,65.95.5.148,patricia_young@sympatico.ca,13948232,000000121187466,5,5,"I have had no experience with other internet services, but generally people are reporting that the other service have the superior speed and price.  Maybe the new fibre sevice would compare.",
285980,12-NOV-11,11-NOV-11,Sam,,en,76.69.0.173,skam_harkins@sympatico.ca,13949710,000000121181232,3,2,"Your tech guy who visited was good. However, Bell's site was down so he could not restore service to our wireless modem. I have to do it later when your site is up. Also, in speaking with 4 different people from your organization, I have 4 different stories on the issue. Highly frustrating... ",2
285981,13-NOV-11,11-NOV-11,Ayoub,,fr,69.159.159.187,jeanyves_delisle2@sympatico.ca,13944952,000000121172424,3,4,,4
284466,16-NOV-11,12-NOV-11,Tathiana,,en,174.91.94.196,mortigas@sympatico.ca,13957232,000000121193022,5,5,"Receive email confirmation of order. It's been 4 days since Saturday, and I still haven't received my email confirmation.",5
284467,16-NOV-11,15-NOV-11,Serina,,en,99.255.66.196,ppearn@sympatico.ca,13985288,000000121260076,1,1,she did not fix the problem but caused a huge NEW one for me and she lead me to believe something that was not true. I am considering changing companies because of all the work now I have to do. If I was the owner I would fire her as she did not fix the problem of the client,1
284468,16-NOV-11,15-NOV-11,Vijayashanti,,en,99.255.66.196,ppearn@sympatico.ca,13985284,000000121259242,4,4,she solved the problem at the time but it did reocure,4
284469,16-NOV-11,13-NOV-11,Anne,,en,67.71.8.117,cat7@sympatico.ca,13961336,000000121213189,5,5,"I have already received the faulty
connection in the mail and can now use
my computer again.
Only three days from phone call to 
everything working again.",5
284470,16-NOV-11,14-NOV-11,Asma,,fr,70.49.60.178,sandra.weaner@bell.net,13974410,000000121230440,2,2,j'ai demandé de changer mon nom momo pour monique et elle ma dit non qu'elle ne pouvais pas le faire je ne sais pas pour q'uoi .,5
284471,16-NOV-11,15-NOV-11,Will,,en,165.154.50.79,marcel.moreau3@sympatico.ca,13983354,000000121251418,4,4,NOT MUCH MORE THIS TIME,5
284472,16-NOV-11,15-NOV-11,Rolando,,en,70.26.147.29,deedee48@sympatico.ca,13978858,000000121244896,4,4,nothing,4
284473,16-NOV-11,15-NOV-11,David,,en,67.70.197.39,alandumencu@sympatico.ca,13976436,000000121261898,4,4,"The customer care rep could not ensure the waived fee would actually appear on my next bill, so I had to record the lengthy confirmation# in order to make a reminder call to the billing dept. next month.  Why must I followup on a service you promised me?  Are you hoping I'll forget about the special arrangement we made?",4
284474,16-NOV-11,14-NOV-11,Elijah,,en,206.172.223.129,shelly01@sympatico.ca,13974612,000000121228743,5,5,not a sinle thing,3
284475,16-NOV-11,15-NOV-11,Sergio,,en,209.250.148.242,moose21@sympatico.ca,13984238,000000121264572,5,5,Only wished that all your CSR were as helpful as this gentlemen,5
284476,16-NOV-11,14-NOV-11,Hector,,en,76.68.83.194,davis4mollyco@sympatico.ca,13968858,000000121222314,5,5,"This particular interaction with Hector was very satisfactory. I wish I could say the same about three other interactions I had with other service technicians the previous week when I was trying to establish my internet connection via Turbostick and Mobile Connect at my cottage property.  One of those interactions created the problem which Hector helped me resolve when I returned to my home this week.  I am still waiting for follow up on this issue which has been a problem for me since May, 2011.  You must have quite a file on me by now as I have spoken to at least six other technicians and four store representatives in Toronto and Peterborough through the spring, summer and fall.  I would appreciate speaking to someone about this at my home (416-486-4774).  I am reluctant to initiate another call as I have had no end of difficulty in finding someone who can solve my problem definitively.  I have been paying over $30 per month for service over the last 7 months which has been totally unreliable and on many occasions, completely non-existent.  ",
284477,16-NOV-11,13-NOV-11,Porushotham,,en,206.186.95.150,andre.manoukian@sympatico.ca,13960644,000000121209759,2,1,Follow-up on promise for Supervisor to call me back ASAP.,
284478,16-NOV-11,14-NOV-11,Celina,,en,184.151.63.209,alexpam@sympatico.ca,13967288,000000121235185,1,1,"Most of your reps do not want to do their job or even offer a solution to a problem.  Extemely disappointing!  This call resulted in an enormous amount of frustration and a rep hanging up on me.  I called back with the intent to cancel all our services with you but got a man named Evan ID# XZ271 who happened to offer a very simple solution to my problem.  Why couldn't anyone else have done this to begin with?  Because of Evan we have decided to keep our services for now.  He took the time to explain everything and not just say ""that is policy sorry I can't help. that is policy.""  Evan then transfered me through to Kayla ID# EY01075 who further assisted me in getting our billing straightened out for one bill.  Evan and Kayla know what customer service is about.  I commend them.  You have many more reps who could learn from these two.",3
284479,16-NOV-11,15-NOV-11,Wayne,,en,76.71.57.33,shirlandbill@sympatico.ca,13986674,000000121250710,2,2,make the customer feel that they are actually important to the business.  Not being told that just because of a bunch of failures over an 18 day period at cost to the customer that tough.  We have a policy and that is what it is.,1
284480,16-NOV-11,15-NOV-11,Mohamed,,fr,174.95.227.102,micheline.blanchette@sympatico.ca,13983962,000000121253154,5,5,je ne crois pas,4
284481,14-NOV-11,13-NOV-11,Chiheb,,en,67.68.69.155,lory.bellagamba@sympatico.ca,13964042,000000121212429,3,2,fix the problem,3
284482,14-NOV-11,13-NOV-11,Grace,,en,184.151.63.143,saskiasmit@sympatico.ca,13965834,000000121211505,4,5,All my questions were answered well. No complaints.,5
284483,15-NOV-11,14-NOV-11,John,,en,74.14.14.213,tparker130@bell.net,13975304,000000121229309,5,5,The volume was too low over the phone.  It may have been my wireless phone.,4
284484,15-NOV-11,13-NOV-11,Grace,,en,70.53.24.250,ambutson@sympatico.ca,13960610,000000121207267,4,4,"If i could get more Mbps I could upgradde with Bell, but I'll likely have to go with Rogers

maybe when you get the cable set up, I'll return",5
284485,15-NOV-11,24-OCT-11,John,,en,64.228.194.20,m.spercy@sympatico.ca,13741970,000000120766551,1,1,keep your word,1
284486,15-NOV-11,14-NOV-11,Mario,,fr,184.145.170.83,pomerleaus@sympatico.ca,13973728,000000121234062,5,5,,5
284487,15-NOV-11,11-NOV-11,Kurt,,en,69.157.72.79,kees.van.schalkwijk@sympatico.ca,13945666,000000121179824,4,4,,3
284488,15-NOV-11,12-NOV-11,Amir,,fr,74.15.149.44,real.colpron@sympatico.ca,13958120,000000121198232,5,4,,5
284489,15-NOV-11,06-NOV-11,Faten,,fr,74.15.149.44,real.colpron@sympatico.ca,13890454,000000121062084,5,5,,5
284490,15-NOV-11,12-NOV-11,Mohammed,,en,50.100.69.3,alblack@sympatico.ca,13951590,000000121205583,5,4,,4
284491,16-NOV-11,15-NOV-11,Pau,,en,65.93.177.20,aagbanti@sympatico.ca,13976174,000000121252474,4,5,\cannot think of anything.,4
284492,16-NOV-11,15-NOV-11,Cathrine,,en,206.191.11.74,melodies@sympatico.ca,13983812,000000121263749,4,4,A bit of a language barrier. Hard to understand the service agent at some points during the call.,4
284493,16-NOV-11,15-NOV-11,Mariem,,fr,69.159.111.44,mtrhall@sympatico.ca,13984340,000000121243829,4,4,,4
284953,13-NOV-11,09-NOV-11,Margaret,,en,65.92.15.128,barb.winder@sympatico.ca,13919038,000000121124169,1,1,We had our internet connection up graded.  After service technican left found our external drive service was no longer available.  Error indicates device missing.  Call service center. They indicated that they would have technican get back to us.  Did not happen.  Tried calling technican several times. Did not answer phone and no messaging available.,2
284954,13-NOV-11,12-NOV-11,Cecile,,en,65.93.42.230,jecdkbrown@sympatico.ca,13955164,000000121198271,5,5,I am very pleased with your customer service.  Keep up the good work.,5
284955,13-NOV-11,12-NOV-11,Nesrine,,fr,70.55.208.26,michellamont@sympatico.ca,13957022,000000121192201,5,5,Pourquoi ne pas avoir avisé vos clients qui pourraient être affectés par un changement de vos serveurs plutôt que de nous laisser  essayer toutes sortes de solutions?,3
284956,13-NOV-11,11-NOV-11,Rudys,,en,174.94.20.228,brian.austin@sympatico.ca,13941560,000000121182692,5,5,,5
284957,13-NOV-11,12-NOV-11,Salwa,,fr,174.92.177.82,lamontag@bell.net,13956050,000000121191063,1,1,Répondre aux questions et résoudre le problême de facturation que j'ai avec vous.,1
284958,13-NOV-11,12-NOV-11,Jose,,en,74.12.185.17,m.corcoran@sympatico.ca,13956484,000000121195846,5,5,Nothing,5
284959,13-NOV-11,11-NOV-11,Jean,,en,65.95.57.204,zoraali@sympatico.ca,13951142,000000121182161,5,5,,5
284960,14-NOV-11,11-NOV-11,Jean,,en,76.68.4.164,crgeddes@sympatico.ca,13942284,000000121178635,5,4,,5
284961,15-NOV-11,14-NOV-11,Stephen,,en,70.51.72.193,angie.myles@sympatico.ca,13967468,000000121222882,4,1,"Your technician did all that he could possibly do.  Both of us thought that the issue was resolved and ended the session.  It was after I used my computer again that I realized that the same issue existed, so I called a second time.",4
284962,15-NOV-11,14-NOV-11,Wassim,,fr,74.15.138.233,lbuylla@sympatico.ca,13971786,000000121224014,4,5,,4
284963,15-NOV-11,14-NOV-11,Mudilyar,,en,64.231.154.201,erin.gudas@sympatico.ca,13969516,000000121222393,5,5,,5
284964,16-NOV-11,15-NOV-11,Emylie,,fr,70.54.32.84,anitaetcharles@sympatico.ca,13976784,000000121255926,2,,Je trouve déplorable d'être obliger d'appeler a tous les mois pour des erreurs apporter a ma factures on nous promet des choses et on ne les a jamais honnêtement je pense a changer de fournisseur moi j'ai performance et bien on vient de me mettre que j'ai fibe alors que se service n'est pas disponible ici je pense même a le faire passer au buletin de nouvelle a la télévision . Chaque mois on fait des changement a mon compte sans ma permission ... changement de prix ajout ect ... ,1
284965,16-NOV-11,15-NOV-11,Kanni,,en,174.91.4.205,eglossop@sympatico.ca,13979392,000000121252638,,4,I needed to talk to your technical repair department not your computer answers department.  A direct line would be more helpful and less of a time waster.,4
284966,16-NOV-11,15-NOV-11,Kyle,,en,64.231.116.234,delinefamily@sympatico.ca,13978874,000000121245388,4,4,"as long as when I get my bill everything is as we agreed, I will be satisfied. There have been issues in the past.",3
284967,16-NOV-11,15-NOV-11,Mohammed,,en,70.29.131.169,diannewalsh@sympatico.ca,13979026,000000121245796,5,5,The service provided was outstanding and could not be improved.  I really appreciate the assistance that Mohammed provided.  Great Job !!!!,5
284968,16-NOV-11,15-NOV-11,Nabiha,,fr,67.68.211.77,pierredup@sympatico.ca,13985176,000000121246008,5,5,,5
284969,16-NOV-11,15-NOV-11,Fairin,,en,67.68.33.224,ian.mcmaster@sympatico.ca,13980778,000000121244409,5,5,,4
284970,16-NOV-11,15-NOV-11,Mikee,,en,174.91.116.208,stephen.snell2@sympatico.ca,13986998,000000121244212,5,4,I shouldn't have had to make this call in the first place.   You need to treat your long term customers better.  This wasn't this rep's fault.   If you continue with the practice of saying one thing and doing another you WILL lose this customer of over 40 years.,3
284971,16-NOV-11,15-NOV-11,Oussama,,fr,67.68.226.71,nou-nou02@sympatico.ca,13984652,000000121265231,4,4,,5
284972,16-NOV-11,15-NOV-11,Maria,,en,184.147.39.239,kpma@sympatico.ca,13982352,000000121246721,5,5,,5
284973,16-NOV-11,09-NOV-11,Gabriel,,en,70.51.155.43,ajphoto@sympatico.ca,13918408,000000121128581,4,3,,4
284974,16-NOV-11,12-NOV-11,Dinesh,,en,70.52.118.38,carman.terry@sympatico.ca,13952528,000000121189593,1,1,Listen to what the customer is saying,1
284975,16-NOV-11,15-NOV-11,Wassim,,fr,70.50.166.194,maurice.brassard@sympatico.ca,13983644,000000121249282,3,2,"rE: Essayer de remettre mon logiciel outlook en marche au lieu de m'installer
Windows Live Mail. Je ne suis pas satisfait.",4
284976,16-NOV-11,15-NOV-11,Eliena,,en,174.95.64.140,connieorlando@sympatico.ca,13978314,000000121247056,5,4,an operator with no accent,4
284977,16-NOV-11,15-NOV-11,Yves,,fr,174.94.107.180,sobohahmad@sympatico.ca,13986808,000000121252716,5,5,Bell a déja une équipe interressante des spécialiste. Comment il y a toujours d'infiltration dans sécirité Bell ?,5
284978,16-NOV-11,15-NOV-11,Serina,,en,65.93.164.116,don.kenny@sympatico.ca,13979152,000000121264656,5,5,,5
284979,16-NOV-11,15-NOV-11,Karim,,fr,199.21.182.21,polo6566@bell.net,13985258,000000121248523,3,2,resoudre pratiquement mon probleme,3
284980,16-NOV-11,15-NOV-11,Mouna,,fr,199.21.182.21,polo6566@bell.net,13985260,000000121245253,3,2,solution...,3
284981,16-NOV-11,15-NOV-11,Edward,,en,174.91.132.44,aurangzeb@sympatico.ca,13976998,000000121253149,5,5,This time around every detail went perfectly.,5
284982,16-NOV-11,15-NOV-11,Twinx,,en,64.231.24.147,rsullivan@bell.net,13986102,000000121254747,3,2,"I beleive the problem is with the fibe6 service offered.  It is not the connection from Bell to the box, it is the connectrion from the box to my residence that causes the problem.  I had to stop using fibe6 because ti slowed down the interent and especially the email.  I was urged to upgrade to fibe 6 and unfortunately it was not good.  I asked to go back to the original esssentials interent service and everything is now back to normal.  I havre contacted your technical people twice but nothing improved. I wa smost diasppointed and I am not happy about the additional cost I paid for a service that was worst then the internet essentials. I am anticipating the my account will be reverted to my original arrangement and pricing.",3
284983,12-NOV-11,11-NOV-11,Ashley,,en,184.147.216.40,sltl@sympatico.ca,13949738,000000121176321,5,5,I thank Ms.Ashley,5
284984,12-NOV-11,11-NOV-11,Med Wacef,,fr,174.88.164.226,longprep@sympatico.ca,13946344,000000121188202,5,5, Rien.Tout était parfait.,5
284985,12-NOV-11,11-NOV-11,John,,en,70.30.134.186,thompson1749@sympatico.ca,13950338,000000121168442,4,3,followed up on earlier reports of the issue to see if it was still happening.,4
284986,13-NOV-11,10-NOV-11,Gilberto Jose,,en,69.158.86.137,gofar@bell.net,13932820,000000121167708,4,3,"I am satisfied with your service. 
 ",5
285488,13-NOV-11,12-NOV-11,Rey,,en,65.93.199.118,littlekw@sympatico.ca,13956272,000000121192750,5,5,none that I can think of ,5
285489,13-NOV-11,10-NOV-11,Isaac,,en,50.101.142.80,dwallace_8@sympatico.ca,13931898,000000121167635,5,5,interest in recommending Bell is related to lack of bell optical fiber service in this area ,3
285490,13-NOV-11,11-NOV-11,Ramzi,,fr,70.52.20.208,radu1@sympatico.ca,13948644,000000121184864,5,5,"VOTRE AGENT M'A IMPRESSIONE PAR SES COMPETENCES, SA PATIENCE AINSI QUE PAR SA POLITESSE. IL EST REVENU APRES 1 HEURE POUR VERIFIER QUE LE PROBLEME A ETE RESOLU. ",5
285491,13-NOV-11,02-NOV-11,Julie Anne,,en,74.14.94.24,cmcpep@sympatico.ca,13839216,000000120987793,5,5,"Julie Ann was helpful.  She made an appt. with me and on the day of the appt. she called when she said she would!  Good job!
",4
285492,14-NOV-11,13-NOV-11,Peter,,en,67.68.37.20,herb.rose.cawthorn@sympatico.ca,13962768,000000121213868,3,1,Peter was professional but unable to remove the email blockage which was initiated by Bell for security reasons. Escalation will take up to 72 hours!  Blockage to stop email without notification and 3 days to remove it is unacceptable.,5
285493,14-NOV-11,21-SEP-11,Rod,,en,76.69.29.14,crusher1172@bell.net,13340362,000000120051067,5,5,,5
285494,15-NOV-11,14-NOV-11,Joanne,,en,70.49.185.147,harbac@sympatico.ca,13970292,000000121227539,1,1,Make sure that you complete the request correctly the first time.,1
285495,15-NOV-11,13-NOV-11,Etuwa,,fr,70.55.160.8,micheline.pelletier@bell.net,13964534,000000121211676,5,4,,5
285496,15-NOV-11,14-NOV-11,Amanda,,en,64.231.89.214,imcdnchris@sympatico.ca,13970518,000000121227622,5,5,"This past interaction was a very good experience, but so are many others. At least that is the way I feel right after my conversations. The problem is, every time I call I get promised this and that, then the bill arrives and its never correct. Seems the information just doesn't get passed along the proper channels. Especially when I talk to the loyalty department. It is very frustrating in itself but when another call is required, I have to recap the whole story over again, after I get by Emily!!  Then passed on to someone else and again explain, explain explain. Why can't there just be one case worker assigned to talk to until all issues are resolved, saves me time and irritation and you time and likely cut down on your calls. Thanks for listening.",4
285497,15-NOV-11,14-NOV-11,Cath,,en,174.92.86.176,zmarko@bell.net,13975766,000000121219347,5,5,,5
285498,15-NOV-11,14-NOV-11,Salvador,,en,65.92.57.198,otdrsmn52@bell.net,13973364,000000121234789,4,4,,4
285499,15-NOV-11,14-NOV-11,Bry,,en,184.147.115.86,ralyon@sympatico.ca,13973880,000000121224848,5,4,instead of providing a discount which I have to resolve on a monthly & on 3 month periods it should have been resolve completely now.,4
285500,15-NOV-11,14-NOV-11,Celine,,en,70.52.172.196,mkbarsoum@sympatico.ca,13972868,000000121218253,5,5,Excellent service and kind interaction.,5
285501,15-NOV-11,14-NOV-11,Nelly,,en,76.70.118.117,paul.hancock@sympatico.ca,13973502,000000121223131,4,4,tried a lot of things before the simple fix was in,4
285502,15-NOV-11,14-NOV-11,Rebello,,en,70.54.0.184,greestwc@sympatico.ca,13970156,000000121220696,3,4,,3
285503,15-NOV-11,14-NOV-11,Melvin,,en,76.70.118.117,paul.hancock@sympatico.ca,13973504,000000121230626,4,4,great communicator - easy to work with,4
285504,15-NOV-11,10-NOV-11,Alisia,,en,76.64.49.196,john.shepherd2@sympatico.ca,13934130,000000121154693,5,4,,5
285505,15-NOV-11,14-NOV-11,Majdi,,fr,184.145.215.114,mado.michel@bell.net,13972216,000000121230532,4,4,"Pour le service que j'ai demandé,j'ai été satisfait.Mais concernant le ou les messages que vous m'envoyer,je suis obligé de prendre une loupe pour vous lire,car les caractères sont très petits Y a t'il moyen de remédier a se problème.Merci à l'avance.
   Michel Chouinard",3
285506,15-NOV-11,14-NOV-11,Mario,,fr,70.51.200.244,jcferland@bell.net,13970788,000000121219678,5,5,,5
285507,15-NOV-11,14-NOV-11,Pascal,,en,70.30.26.239,margus@bell.net,13972334,000000121222593,4,4,,5
285508,16-NOV-11,15-NOV-11,Karen,,en,64.229.213.163,jedi225@bell.net,13981338,000000121266049,5,5,,5
285509,16-NOV-11,15-NOV-11,Moses,,en,70.31.51.117,glenda_fraser@sympatico.ca,13980204,000000121244145,5,5,Interet issue,5
285510,16-NOV-11,12-NOV-11,Jean-Philippe,,fr,174.95.240.105,jlfiliatreault@bell.net,13955344,000000121202689,5,5,,5
285511,16-NOV-11,15-NOV-11,Andrew,,en,206.47.120.42,david.wynn@sympatico.ca,13978696,000000121244552,1,1,Listen to the customer.,2
285512,16-NOV-11,14-NOV-11,Priya,,en,65.95.246.138,rjbl@bell.net,13974064,000000121228194,5,5,"Nothing, Everything was good !",5
285513,16-NOV-11,15-NOV-11,Michael,,en,174.92.33.212,butler_36@sympatico.ca,13977714,000000121262898,2,1,JUST GET MY INTERNET WORKING FOR GOOD,
285514,16-NOV-11,15-NOV-11,Arbi,,fr,70.30.154.166,claude184@sympatico.ca,13978218,000000121264255,5,5,tout à été parfait,5
285515,16-NOV-11,15-NOV-11,David,,en,184.144.41.226,robert.beauchemin4@sympatico.ca,13985818,000000121246762,5,5,"Not so successful on my next phone call to the TV section, we are 174 condo units
with no service from Bell,  who failed to install a Dish for our condo building
Please call me as to Bell's plans, 174 customers cut-off and forced to go to Rogers TV.  Bob Beauchemin 2951 Riverside Dr unit 402  613 737 5459 
 Sec/treas. Condo Board executive CCC #32   I am a retires with 37 years of proud service. On internet you provide 100 % service, I have always been helped on any calls for internets service. Telephone service is excellent. 
TV service was excellent with Fibre optic into our building, but the system does not support HD TV.  So we lost that. but nothing has replaced it yet.

I have answered many survey over the telephone, but nothing has come of it.
this is the first time I get an email survey, we certainly hope we get a follow up, on our TV service.  Thank you for taking the time to look into this matter.  ",5
285516,16-NOV-11,15-NOV-11,Harathi,,en,76.64.42.167,davidwellsd@sympatico.ca,13978748,000000121252129,5,5,,5
285517,16-NOV-11,15-NOV-11,Nadia,,fr,70.51.11.74,g.alepins@sympatico.ca,13979908,000000121252298,5,5,"Il y a eu des changements dans mon forfait il y a deux semaines de cela et cela n'apparait pas encore dans mon dossier, donc je ne sais pas si les changements apporter le 15 affecterons l'entente que j'avais eu auparavent. Ceci dit, ça n'a rien avoir avec le service reçu hier qui était excellent.",5
285518,16-NOV-11,15-NOV-11,Khan,,en,216.75.172.102,pburnett2@sympatico.ca,13985018,000000121255301,5,5,speak and understand better english,5
285519,12-NOV-11,11-NOV-11,Daniella,,en,65.95.211.150,jill.mcgill@sympatico.ca,13945074,000000121188701,5,5,she was wonderful - you need more employees like her,5
285520,13-NOV-11,12-NOV-11,Elijah,,en,72.39.251.189,laurie.powell@sympatico.ca,13956106,000000121197676,5,5,nothing,5
285521,13-NOV-11,12-NOV-11,Cesar,,en,70.54.77.124,hygaard@sympatico.ca,13954790,000000121197299,5,5,nothing!!,5
285522,13-NOV-11,12-NOV-11,Ahmed,,fr,67.68.170.66,Lynne_Leclair@sympatico.ca,13951292,000000121190849,5,5,,5
285523,13-NOV-11,11-NOV-11,Kumar,,en,184.148.130.201,evad747@sympatico.ca,13943302,000000121175298,5,5,,5
285982,13-NOV-11,10-NOV-11,Malek,,fr,74.14.186.211,manon.amiot@sympatico.ca,13935692,000000121152520,1,1,Parler a un agent qui sait ce qu'il fait et qui n'essait pas de me prendre pour une cruche! il n'a aucunement résolu mon probleme j'ai du appelé a nouveau le lendemain pour enfin tomber sur quelqu'un qui est a son affaire et qui lui a résolu mon probleme sans me prendre pour une épaisse,1
285983,13-NOV-11,11-NOV-11,Youssef,,fr,184.151.127.204,jean.theobald@sympatico.ca,13944910,000000121186147,4,2,rien car il n'a pas la sulution,4
285984,13-NOV-11,11-NOV-11,Houssem,,fr,184.151.127.204,jean.theobald@sympatico.ca,13944912,000000121187037,4,1,rien car n'a pas la solution,4
285985,13-NOV-11,09-NOV-11,Houssem,,fr,70.29.148.132,gaby.bitar@sympatico.ca,13921496,000000121135978,2,1,un service à la clientèle avec formation supérieure en problème intermittente et qui fait pas juste un diagnostic routine à chaque fois. ,3
285986,13-NOV-11,12-NOV-11,Rym,,fr,65.94.173.144,pierrettelambert@sympatico.ca,13957864,000000121196534,5,5,,4
285987,13-NOV-11,02-NOV-11,Lisa,,en,174.89.137.84,hduynisveld@bell.net,13841758,000000120966616,4,5,This call was to resolve an earlier issue with new hardware which was not handled well. Better training for support staff on your end.,3
285988,13-NOV-11,12-NOV-11,Mohamed,,fr,65.92.83.56,armand.tossel@sympatico.ca,13951910,000000121201266,5,5,Pas plus tous est sur control MERCI,5
285989,13-NOV-11,12-NOV-11,Martin,,en,69.156.0.118,hubert.lavoie@sympatico.ca,13954752,000000121204464,3,3,"I keep having problems with my outlook express  .I keep losing the Create and delete service, then I have to bother technicans to correct the problems, they always do the best they can but the same problems previously mentented keeps commong back. If the above can be fixed, I would be most gratefull, thanks, Hubert",3
285990,13-NOV-11,12-NOV-11,Pamela,,en,174.93.11.78,caroleking@bell.net,13952565,000000121197478,5,5,,4
285991,13-NOV-11,12-NOV-11,Philip,,en,174.89.122.60,nilssonfamily@sympatico.ca,13957436,000000121203725,3,3,"The problem could not be resolved at the time and the rep promised me a call from the help desk within 24 hours. This did not occur. While my internet is now running again, a call to confirm that I was back on line is virtually mandatory in view of the service disruption.",2
285992,13-NOV-11,04-NOV-11,Rain,,en,74.14.147.70,harry.mulder@sympatico.ca,13868208,000000121025771,5,5,,4
285993,13-NOV-11,12-NOV-11,David,,en,70.53.195.8,shumi@sympatico.ca,13958916,000000121201704,4,4,,3
285994,13-NOV-11,12-NOV-11,Tracey D,,en,70.53.195.8,shumi@sympatico.ca,13958918,000000121201775,4,4,,3
285995,13-NOV-11,11-NOV-11,Rodrigues,,en,76.70.78.139,csmith005@sympatico.ca,13942316,000000121182787,4,5,,4
285996,13-NOV-11,10-NOV-11,Alexander,,en,184.148.60.192,gfonceca@sympatico.ca,13932652,000000121151656,5,5,Give me a job at Rogers.(I have a profile with you).,5
285997,13-NOV-11,09-NOV-11,Abir,,fr,70.48.24.238,grondinma@sympatico.ca,13921880,000000121126863,1,1,me répondre de façon correcte et compréhensible,2
285998,13-NOV-11,11-NOV-11,Ayesha,,en,69.158.115.202,marilynmitton@sympatico.ca,13946832,000000121180705,4,4,"The technician who visited my home the day following the initial call discovered that the modem that was sent to replace another over a year ago, following periodic calls re slow reception, was of the vintage he had not seen. He determined that the modem was the cause of the problem and replaced it, making a big difference in the speed. It also appeared that the modem was reconditioned and was not in syncrony with the service provision. So, for me, the outcome was great but perhaps could have been prevented in the first place. 
I do appreciate the trouble shooting that led to the positive outcome and am grateful for the cc rep and the technician. I will beeeee contacting billing re the fact I have been paying for a service that was not up to par for some months.
",5
285999,13-NOV-11,12-NOV-11,Srinivas,,en,65.92.206.234,mpromaniuk@sympatico.ca,13957254,000000121196701,1,1,"I was told I would get a call back by a second level technician and never did.     Following through on Bell's end would have been nice.  I must say, the internet service we have experienced with Bell compared to Shaw and other providers is substandard.   We are not happy. ",1
286000,13-NOV-11,12-NOV-11,Justin,,en,184.146.115.163,gepelbaum@sympatico.ca,13954276,000000121202522,5,5,,4
286001,14-NOV-11,10-NOV-11,Gabriela,,en,70.24.112.98,spikeandshirlgilbert@sympatico.ca,13938822,000000121156079,4,4,told me at the start that my modum was likely the problem instead of tying up your tech prrson and myself for an hour,4
286002,14-NOV-11,06-NOV-11,Med ali,,fr,70.51.15.61,k.s.harek@bell.net,13888532,000000121066917,3,1,"Le technicien avec qui Med Ali m'a mis en contact lors de mon appel ma donner de fausse information qu'en au délai de réception du nouveau modem (1 à 2 jours), voir pas du tout de renseignement qu'en au numéro se suivit du colis.",3
286003,15-NOV-11,14-NOV-11,Mhamed Chekib,,fr,69.156.123.73,francine.groleau@sympatico.ca,13969750,000000121228972,4,4,,5
286004,16-NOV-11,15-NOV-11,Vidya,,en,76.66.86.187,euchreking@sympatico.ca,13979582,000000121261421,1,1,The person on the other end of the line could not help me at all. What you can do? Hire more competent personnel.,2
286005,16-NOV-11,15-NOV-11,Walid,,fr,174.93.148.195,pierrette.lague@sympatico.ca,13985194,000000121263760,5,5,De toujours continuer de donner le meilleur,5
286006,16-NOV-11,15-NOV-11,Eric,,en,174.92.52.216,jjddcooke@sympatico.ca,13981522,000000121244254,1,2,"A caring, helpful attitude would go a long way.",1
286007,16-NOV-11,15-NOV-11,Michael,,en,64.229.137.235,jkennedy.1@sympatico.ca,13981532,000000121264559,5,5,nothing,5
286008,16-NOV-11,15-NOV-11,Rodrigues,,en,67.69.36.201,wkrpan@bell.net,13988140,000000121257750,1,1,,1
286009,16-NOV-11,15-NOV-11,Amine,,fr,184.146.238.141,nplus@bell.net,13984658,000000121260870,5,5,,5
286010,16-NOV-11,15-NOV-11,Lamya,,en,70.31.53.173,s.gariepy@bell.net,13986190,000000121252260,3,3,"CC rep said that my service area qualified for upgrade to Fibe16. She tried, but 20 minutes later said that the system wouldn't let her do it. Told me to call back in a few days!!! what a waste of time for both of us. I'd go back to Rogers but they don't service this area.",2
286011,16-NOV-11,15-NOV-11,Max,,en,70.26.33.127,john.yazbeck@sympatico.ca,13981712,000000121256155,5,5,,4
286012,14-NOV-11,13-NOV-11,Asha,,en,65.92.146.17,grandmap@sympatico.ca,13962596,000000121208531,3,3,speed up internet,3
286013,16-NOV-11,15-NOV-11,Sylvie,,en,184.147.4.31,jill.bradley@sympatico.ca,13981498,000000121251357,5,5,"I recommend that Bell user should have a 2nd email with google, or hotmail etc. so it is easy to reset password, when you can't get onto email, then there is a 2nd email for email reset, and then usually all the other questions are no longer an issue.",4
286014,16-NOV-11,15-NOV-11,Sushil,,en,70.50.251.239,ilene.quong@sympatico.ca,13980802,000000121251978,5,5,Should confirm changes by email. I was suppose to receive a confirmation a of my changes and to this minute I have not received it at either one of my email addresses provided to representative.,4
284494,16-NOV-11,15-NOV-11,Marie,,fr,70.49.78.235,robert.rousseau@sympatico.ca,13985838,000000121247203,5,2,"premier appel j ai ete couper par le transfert avec un des supperieur 

pas recu d appel en retour pour s ecuxer de m avoir couper 
mais avec l appelle suivant tour a bien ete 

avec la facture du mois de novembre  beaucoup de problem  mais resoulue ???? mais non satisfait 
 mais ses pas la faute a celui avec qui j ai discuter ses les chefs au niveau superieur qui crée les problem ses a ceux la que j aimerais discuter mais eux ne sont disponible pour nous les client vous devriez y voir avant de perdre encore des client ",3
284495,16-NOV-11,15-NOV-11,Moez,,en,184.148.9.156,andrelemoine@bell.net,13976698,000000121254537,5,5,,5
284496,16-NOV-11,03-NOV-11,Noureddine,,en,184.148.9.156,andrelemoine@bell.net,13851064,000000121008047,5,4,,5
284497,16-NOV-11,14-NOV-11,Juan,,en,76.64.215.71,WeeWullieWinkie1@bell.net,13967058,000000121233294,5,4,THE operators in south america speak to soft and very hard to hear there english you can understand but should be louder,5
284498,16-NOV-11,15-NOV-11,Julie Anne,,en,76.64.117.153,ruetz@sympatico.ca,13986126,000000121262431,4,1,Fix my service issue when i upgraded my internet speed a week ago.  ,3
284499,16-NOV-11,15-NOV-11,Sukumar,,en,74.15.3.162,ron_woodall@sympatico.ca,13985962,000000121258265,5,5,,5
284500,16-NOV-11,11-NOV-11,Farhana,,en,70.53.48.217,igemmell@sympatico.ca,13944500,000000121178093,4,3,,5
284501,16-NOV-11,09-NOV-11,Gabin,,en,70.27.120.141,earl.l@sympatico.ca,13920932,000000121144056,1,1,"Have products ie; Personal Vaults
that are simple to work with, instead of having to become a member of the C.I.A. or F.B.I. to find an elusive item such as a password that the CUSTOMER CREATED!! - I'm still Waiting for my New Password!!  This is after several engagements on the phone with your technical Staff!

BAD JOB GUYS!! - I'm NOT Impressed.",1
284502,16-NOV-11,13-NOV-11,Sarra,,fr,65.94.181.108,sergemonique@sympatico.ca,13965920,000000121206582,1,1,Discuter avec des gens qui parlent et comprennent bien le français,1
284503,16-NOV-11,15-NOV-11,Selim,,fr,70.55.115.62,laumer@bell.net,13982518,000000121258785,5,5,?  ?  ?,5
284504,16-NOV-11,10-NOV-11,Jason,,en,70.26.102.23,david.skolly@sympatico.ca,13931366,000000121161639,4,4,Even lower rate,5
284505,16-NOV-11,15-NOV-11,Mouna,,en,174.95.206.187,keith.nettleton@sympatico.ca,13982126,000000121247844,3,1,"I was told that my email system was blocked and that it would take 24 hours to unblock.  Iwas to be advised by phone when the problem was corrected.  Instead I was sent an email, which I could not access, telling me that my password had been changed.",2
284506,16-NOV-11,11-NOV-11,Etienne,,en,74.15.166.201,dsteach@sympatico.ca,13943024,000000121169961,1,1,"Though I reported my modem was broken on Saturday November 12 AM when I called today to see where the replacement was I was told the order had not been placed.  All that was done to help me was a new order was placed today with the same three to five day delivery timeframe I was given on Saturday.

It seems I will now be without internet access until next week which I think is unacceptable.  Why should I be punished because a Bell Canada employee did not do their job!

I'm writing this for an internet lounge where I have to go morning and afternoon to pick-up and respond to my messages.  It costs me $4., a day plus the cost of the Bell service I'm not getting.  Is that fair?

Though I'm sure nobody reads these complaints in writing this I'm cooling down a bit from the bitter experience of trying to hold Bell Canada accountable for service they don't provide even though they bill for it.  

It seems a faulty modem and a poor employee are my problem, I guess Bell could buy better modems and hire better staff to improve my recent experience.      ",1
284507,16-NOV-11,14-NOV-11,Alonia,,en,70.50.176.202,danielsoucy@sympatico.ca,13968768,000000121221382,5,5,"The lady on the phone was really helpfull
",5
284508,16-NOV-11,14-NOV-11,Salma,,fr,69.159.98.16,giacinta.dirienzo@sympatico.ca,13970034,000000121219939,4,4,"Ne pas avoir eu a communiquer avec Bell quatre fois, avant d'être satisfaite des changements apportés au compte. ",4
284509,16-NOV-11,13-NOV-11,Rolando,,en,70.52.165.182,jamie.heisey@bell.net,13963012,000000121214575,5,5,,5
284510,16-NOV-11,15-NOV-11,Matthew,,en,174.93.61.220,a.faria@bell.net,13976126,000000121256665,5,5,"It couldn't have been done any better!
Very good service. He ordered a new modem. I got it next day and got it to work immediately.",5
284511,16-NOV-11,11-NOV-11,Prego Junior,,en,174.92.112.223,akinlolu.falode@sympatico.ca,13940638,000000121186476,1,1,Have experienced technical support personnel on at all times. ,2
284512,16-NOV-11,15-NOV-11,Anis,,fr,184.144.182.120,abourdua@sympatico.ca,13976246,000000121265795,5,5,"Tout était parfait tel quel et il est en plus vraiment claire dans sa voix,claire et précis. Bravo",5
284513,16-NOV-11,12-NOV-11,Vijay,,en,174.94.33.136,marlane.doucette@sympatico.ca,13956768,000000121202277,4,5,,4
284514,16-NOV-11,15-NOV-11,Ingrid,,en,70.29.36.212,tundis@sympatico.ca,13987736,000000121251981,5,5,perfect help I got,5
284515,16-NOV-11,30-OCT-11,Denis,,en,74.198.9.226,terracotta@sympatico.ca,13819112,000000120906007,5,5,I wish I haven't canceled my cell  contract years ago if I have had received such a great service as was this time. ,4
284516,13-NOV-11,11-NOV-11,Sandra,,en,174.89.138.220,brennelbarrie@sympatico.ca,13941548,000000121174974,2,2,overcome indifferent atitude toward customer problems,
284517,13-NOV-11,12-NOV-11,Celina,,en,174.92.63.106,dbrancat@sympatico.ca,13953254,000000121196975,2,2,have someone who speaks english without an accent that is hard to understand. It becomes very frustrating..........,2
284518,13-NOV-11,12-NOV-11,Grace,,en,50.101.145.115,g280444@sympatico.ca,13954158,000000121193686,5,5,,5
284519,13-NOV-11,12-NOV-11,Lor,,en,64.231.69.230,adelmar1@sympatico.ca,13951466,000000121200841,4,4,stick to your promesses,4
284520,13-NOV-11,11-NOV-11,Timothy,,en,174.89.137.215,arcowan@sympatico.ca,13941022,000000121186767,1,1,Could have told me to unplug D link for 5 minutes to allow to reboot. My minister told me this on Sunday and I had it going immediately. Too bad I had to wait 2 days to get explanation from a non expert.,2
284521,13-NOV-11,12-NOV-11,Med Hedi,,fr,70.30.174.83,guy.frechet052@sympatico.ca,13954526,000000121194295,4,4,,3
284522,14-NOV-11,11-JUN-11,Carlos Gabriel,,en,70.49.225.187,dddbastone@bell.net,12283919,000000117735765,5,4,,4
284523,14-NOV-11,19-MAY-11,Christopher,,en,70.49.225.187,dddbastone@bell.net,12061911,000000117252322,4,4,,4
284524,14-NOV-11,28-FEB-11,Joshua,,en,70.49.225.187,dddbastone@bell.net,11211859,000000115405930,5,4,,4
284525,14-NOV-11,12-NOV-11,Lise,,en,67.70.104.78,larry.tremblay@sympatico.ca,13956082,000000121195727,5,5,"Nothing, really!",5
284526,14-NOV-11,13-NOV-11,Emely,,en,70.24.24.91,ebabineau@sympatico.ca,13962076,000000121213323,5,5,,3
284527,14-NOV-11,13-NOV-11,Ashwini,,en,64.229.155.228,1i@sympatico.ca,13960184,000000121207287,4,5,,4
284528,14-NOV-11,13-NOV-11,Omar,,fr,76.65.102.100,claude.theoret@sympatico.ca,13961538,000000121209146,4,4,,4
284987,13-NOV-11,11-NOV-11,Sajid,,en,70.24.163.184,jamescjant@bell.net,13944720,000000121188326,3,3,"waiting up to five days for a new modem means five more days of problems with internet access,surely customer satisfaction would require a service call with a new modem the next day,but in fairness to the representative this is more a policy issue not of his doing ??",3
284988,13-NOV-11,12-NOV-11,Tathiana,,en,76.67.97.15,rrff@sympatico.ca,13958438,000000121203446,5,4,,5
284989,13-NOV-11,11-NOV-11,Roberto,,en,64.231.222.53,davedrummond@sympatico.ca,13942530,000000121188522,4,4,,4
284990,13-NOV-11,12-NOV-11,Thomas,,en,204.101.237.139,lb@sympatico.ca,13956120,000000121190549,5,5,"Nothing,the rep was very courteous, proffessional and toook the time to properly explain all processes to me.Just a very goog experience altogether.",5
284991,13-NOV-11,12-NOV-11,Adam,,en,70.53.109.83,gdkett@sympatico.ca,13954240,000000121194279,5,4,Your tech assistant did an excellent job!,5
284992,13-NOV-11,12-NOV-11,El Hadji,,en,174.92.106.129,kklamreed@sympatico.ca,13955904,000000121199192,4,4,,3
284993,13-NOV-11,12-NOV-11,Sana,,en,174.89.108.250,mspeak@sympatico.ca,13957284,000000121194560,1,1,First rep to try assisting disconnected our online chat after 30 min.   Second rep was not able to help either. ,2
284994,13-NOV-11,12-NOV-11,Sofien,,fr,76.71.178.243,jamorin22@bell.net,13955032,000000121193501,4,4,rien,4
284995,13-NOV-11,12-NOV-11,Satish,,en,70.29.250.214,minestra@sympatico.ca,13957090,000000121195427,5,5,,5
284996,13-NOV-11,12-NOV-11,Kanchana,,en,184.148.125.230,dwightlisalane@sympatico.ca,13953652,000000121191519,4,4,Bell could have warned me that I was going over my GB before it happened.,3
284997,13-NOV-11,12-NOV-11,Faten,,fr,65.92.81.181,marcel82@sympatico.ca,13956634,000000121190112,5,5,rien,5
284998,13-NOV-11,12-NOV-11,Sarra,,fr,174.88.66.181,louise.taddeo@sympatico.ca,13956350,000000121193776,4,1,Je ne sais pas,3
284999,13-NOV-11,12-NOV-11,Jose,,en,65.93.102.102,polanieckids@sympatico.ca,13957910,000000121193349,5,5,,3
285000,13-NOV-11,12-NOV-11,Karingula,,en,70.49.187.22,edithnippard@sympatico.ca,13953692,000000121198067,5,5,"Nothing, the Lady was good to me and explained everthing to me and i thank you for her good work",5
285001,13-NOV-11,12-NOV-11,Vijay,,en,70.50.29.5,iangraham200@bell.net,13954810,000000121192177,5,5,Nothing,5
285002,14-NOV-11,11-NOV-11,Nandhini,,en,184.147.230.157,nfoster7@sympatico.ca,13947870,000000121171782,5,4,,4
285003,14-NOV-11,12-NOV-11,Ashley,,en,76.64.204.38,memery@sympatico.ca,13956946,000000121192159,1,1,Resolved my issue before it became an issue,2
285004,14-NOV-11,12-NOV-11,Jose,,en,70.26.118.242,joan.brindle@sympatico.ca,13955388,000000121193668,1,1,"Monday November 14'th still waiting for ""second level"" to call me.  The problem is not resolved!! My computer has no Bell security on it and I can't use my internet the way I should be able to.  If my computer gets a viris because of Bell you can bet I'll be calling you again!",3
285005,14-NOV-11,10-NOV-11,Sulochana,,en,192.197.71.189,ghug@sympatico.ca,13932668,000000121160605,5,5,Getting the authorization number/pin to allow her access to my computer took some time - not under her control,5
285006,14-NOV-11,13-NOV-11,Sabha,,en,207.164.79.45,arnoldbob.deb@sympatico.ca,13960786,000000121216364,4,5,Nothing she was fine,2
285007,14-NOV-11,13-NOV-11,Anis,,en,70.51.32.140,belvedere1@sympatico.ca,13960992,000000121211740,5,5,none,5
285008,15-NOV-11,14-NOV-11,Kevin,,en,50.101.227.168,bob.hobbs@sympatico.ca,13967926,000000121229482,5,5,,5
285009,15-NOV-11,14-NOV-11,Anne,,en,69.158.101.157,mmcquillen@bell.net,13972898,000000121222079,5,5,nothing,4
285010,15-NOV-11,14-NOV-11,Ruth,,en,184.147.18.111,jbbeckett@sympatico.ca,13970766,000000121222781,5,5,"Nothing at all,ruth was very patient with me,she resolved my issuses..",5
285011,15-NOV-11,14-NOV-11,Amine,,fr,69.157.156.161,jeanpasselin@sympatico.ca,13970882,000000121225486,5,5,non,5
285012,15-NOV-11,14-NOV-11,Sarry,,en,74.15.77.11,successisyou@sympatico.ca,13974924,000000121230229,5,5,"No need for improvement - she was pleasant, helpful & patient.  Very happy with her!!",5
285013,15-NOV-11,12-NOV-11,Sana,,en,184.144.58.128,ela.g@sympatico.ca,13953730,000000121195651,5,5,,5
285014,17-NOV-11,15-NOV-11,Joy,,en,69.158.80.68,lesley01262@sympatico.ca,13982654,000000121266633,4,4,nothing... it was quick and painless!,3
285015,17-NOV-11,16-NOV-11,Randileigh,,en,67.130.107.33,ara_z@sympatico.ca,13989348,000000121275422,3,3,"why are you charging modem 49.99 one time .
This mean that the modem is mine?",3
285016,17-NOV-11,16-NOV-11,Guylaine,,fr,174.88.190.180,denis.f@sympatico.ca,13991462,000000121285952,5,5,,5
285017,17-NOV-11,16-NOV-11,Kanchumarthi,,en,174.91.35.250,ralph.hennessy@sympatico.ca,13998184,000000121289536,5,4,"Speak slower.  Having said tht, the 
Technician was extremely polite and helpful.",5
285018,17-NOV-11,16-NOV-11,Sinu,,en,76.67.148.40,banukaymakbastin@sympatico.ca,13989599,000000121283982,5,5,You could have connected me faster to the representative before all the computer generated questions.,4
285019,17-NOV-11,15-NOV-11,Gattu,,en,184.147.114.139,suger@sympatico.ca,13987100,000000121255802,5,5,,5
285020,17-NOV-11,16-NOV-11,Kevin,,en,69.158.32.208,dasuka@sympatico.ca,13991270,000000121281480,1,1,Have some basic knowledge of customer service and understand when you tell a person to disconect the internet from the modem that it disconnects a Vonage phone system. So after I connect the internet again do you think this cs would phone back. The problem had already corrected itself. The reason that I was phoning was to advise you that I'm not paying for at least 4 in the last month as my internet was off for for lengthy periods during those 4 days. If you are unable to understand I also loose my phone when the internet is disconnected so I have no emergency service. No service representative has been out to see me. Thanks ,1
285021,17-NOV-11,16-NOV-11,Arun,,en,69.158.13.153,willie.wham@sympatico.ca,14000750,000000121288800,5,5,it was difficult to hear the rep at times because he equipment was inadequate,3
285022,17-NOV-11,16-NOV-11,Hema,,en,174.88.77.238,cliffordis@sympatico.ca,13990814,000000121272428,4,4,"Bring your customer service back to Canada like some of your competitors are doing. Support the people that give you the business.
Cliff McCormick
Bell Canada
Retired",3
285023,17-NOV-11,16-NOV-11,Gloria,,en,65.92.197.45,cbertrand@sympatico.ca,13990408,000000121270889,5,4,,4
285024,17-NOV-11,16-NOV-11,Mhamed Chekib,,fr,70.29.165.134,gemmafrancoeur@sympatico.ca,13992710,000000121289013,5,4,  Rien. Je suis satisfaite.. Agent  tres courtois et poli. Merci,5
285025,14-NOV-11,13-NOV-11,Milo,,en,64.231.133.235,parle.ew30@bell.net,13965034,000000121211460,4,3,,4
285026,14-NOV-11,11-NOV-11,Antony,,en,67.204.205.19,davemacmicken@bell.net,13942536,000000121177820,5,5,,5
285027,15-NOV-11,14-NOV-11,Samy,,fr,70.55.132.214,magielr@bell.net,13972220,000000121219947,4,5,,4
285524,13-NOV-11,12-NOV-11,Pradheep Kumaar,,en,76.69.9.231,grace.perry@sympatico.ca,13954438,000000121198699,5,4,all was good,4
285525,13-NOV-11,12-NOV-11,Mohamed Sabry,,fr,174.95.230.163,khazem_mourad@sympatico.ca,13955876,000000121195636,5,5,,4
285526,13-NOV-11,08-NOV-11,Ghaieth,,fr,65.94.24.226,hollyd@sympatico.ca,13909982,000000121118313,3,1,"J'ai fait mention que mon modem ne fonctionnait plus... qu'il n'etait pas necessaire de m'envoyer un cable d'alimentation, mais bien un nouveau modem. Je n'ai pas recu de nouveau modem, mais bien un cable d'alimentation. Je peux comprendre que certaine personne peuvent se tromper quant a l'etat de leur equipement, mais etant ingenieur en informatique, je peux faire la differnece entre un cable qui ne fonctionne pas et un modeme defectueux.",4
285527,13-NOV-11,11-NOV-11,Maryssa,,en,70.50.90.203,idarche@bell.net,13944492,000000121181090,1,1,"Do what i asked.Three times Ihave called bell about this problem and it`s still not fixed.I guess I will have to look for another provider!
       agnes Ziebarth 9055220162",2
285528,14-NOV-11,13-NOV-11,Tejaswvi,,en,76.69.205.136,jrgrant@sympatico.ca,13963448,000000121214554,1,1,rep did nt understand problem,1
285529,14-NOV-11,13-NOV-11,John,,en,65.93.110.25,crank01@sympatico.ca,13961650,000000121206739,4,4,,4
285530,14-NOV-11,13-NOV-11,Jhon,,en,184.147.176.130,blair.gagne@sympatico.ca,13961084,000000121211903,5,5,Nothing. John was very friendly & knowledgeable. He resolved my issue.,5
285531,14-NOV-11,13-NOV-11,Neha,,en,64.231.3.123,gsanders@sympatico.ca,13962616,000000121208717,5,4,,5
285532,14-NOV-11,13-NOV-11,Anne,,en,38.116.192.104,ramsaylaurent@sympatico.ca,13965368,000000121216187,3,3,"The first 2 reps did not have sufficient knowledge to resolve the problem.  3 hours of my time later, a rep in Manilla resolved my problem.  Not acceptable.",3
285533,14-NOV-11,11-NOV-11,Ibrahim,,fr,70.48.158.247,luis.mont@sympatico.ca,13946460,000000121172091,1,1,à cause de sa mauvaise évaluation mon ordinateur n'a plus fonctionné,4
285534,14-NOV-11,11-NOV-11,Amine,,fr,70.48.158.247,luis.mont@sympatico.ca,13946462,000000121177954,2,1,,4
285535,14-NOV-11,11-NOV-11,Jason,,fr,70.48.158.247,luis.mont@sympatico.ca,13946464,000000121181935,4,3,,4
285536,14-NOV-11,11-NOV-11,Cristobal,,en,206.172.0.205,beware.of.dog@sympatico.ca,13941336,000000121174038,,3,"Why did you cut the service off in the first place???????????
I have had recent issues with Bell products that led me to cancel all of them. After many calls from your company we came to an agreement and YOU- the company-  told me that everything  would be taken care of. I would not have to do a thing. You have cut off my cell, my TV, my internet (all on differnt dates of course) and now I await my phone to be cut off.....really what the      is your problem?????????????????",1
285537,14-NOV-11,12-NOV-11,Sharadha,,en,184.144.140.197,coyle@bell.net,13952968,000000121194619,5,4,It is too early to tell if this situation is really resolved so I will hold my comments for now.I never did get an email or voice mail as promised to indicate the problem had been taken care of.,3
285538,14-NOV-11,13-NOV-11,Drew,,en,65.92.198.3,jelkin@sympatico.ca,13963118,000000121213474,5,5,"Nothing actually - the call was answered quickly, Drew was cherful and easily understood (no foreign accent), and quickly identified the problem source and solution.",5
285539,14-NOV-11,10-NOV-11,Deepak,,en,184.151.63.137,gbstriker@sympatico.ca,13932596,000000121159249,4,5,,4
285540,14-NOV-11,11-NOV-11,Kevin,,en,130.113.139.13,isos@sympatico.ca,13944576,000000121182493,5,5,,4
285541,14-NOV-11,08-NOV-11,Mohamed Sabry,,fr,70.53.177.181,l.couturier@sympatico.ca,13911768,000000121106038,5,5,,5
285542,14-NOV-11,08-NOV-11,Gilberto Jose,,en,174.95.69.96,rickmck@bell.net,13915372,000000121115176,1,1,SIMPLY RESET MY EMAIL PASSWORD,1
285543,14-NOV-11,13-NOV-11,Karina,,en,184.146.144.201,sv_perera@sympatico.ca,13966212,000000121210620,5,5,Keep it the same way .service is great,5
285544,14-NOV-11,13-NOV-11,Kevin,,en,174.91.52.152,gkmills@sympatico.ca,13962566,000000121215668,5,5,,3
285545,15-NOV-11,14-NOV-11,Ronald,,en,70.50.31.190,bubbakant@bell.net,13968046,000000121218425,5,5,Nothing!! Excellent,5
285546,15-NOV-11,14-NOV-11,Kevin,,en,184.144.72.252,randy.gunn@bell.net,13973892,000000121229275,5,5,"If it weren't for Kevin, I would have definitely cancelled my service over the treatment I received from one of your Supervisor's.    As soon as my contract is up with Bell, I will be switching phone companies due to the treatment I received from one of your Supervisor's.   I want to stress though that Kevin was the reason I didn't cancel my account immediately, thank-you Kevin for your professionalism and your willingness to go that extra mile to make sure your customer was satisfied.  ",1
285547,15-NOV-11,14-NOV-11,Asma,,en,184.146.154.176,browns.e-mail@sympatico.ca,13968028,000000121224904,1,,"Over the last number of months I have spent well over 4 hours and 8 phone calls to address pricing and invoicing issues as well as the technical internet issues.Quite frankly I wonder if most of Bell is on a day pass from an insane asylum. Your reprepresentatives contradict each other, promises are broken and for the modem issue this is third time in an effort to address the issue. Initially the rep indicated the modem would be sent about 6 weeks ago, the second time a call center, presumably India, yes it will be there in 3 business days, your last rep said no order had been placed. So what I am to think? Not only should you send the modem but credit me a couple of months of free Bell service. 
Please pass this to the highest level and if that is the President and CEO I would love to have a coffee and chat with him about Bell ""SERVICE"" Recently I called an appliance mfr about a part I ordered on line and they now call it a customer ""experience"" center, it was bad as well but Bell should do the same, what an experience!!!!!!!!!!!!!!!!!",1
285548,15-NOV-11,14-NOV-11,Hemavathi,,en,50.101.140.91,colleen.richardson@sympatico.ca,13968570,000000121229712,5,5,,5
285549,15-NOV-11,14-NOV-11,Sai,,en,70.49.147.111,jean01@sympatico.ca,13970846,000000121227203,2,1,"I was most upset about the $2.00 charge that I will be paying, as I have been a bell customer for over 33 years and have my internet, satellite, and phone with you and now I have my cell phone, which I bundled to have the 4 services on one bill monthly to now be told I will have to pay an additional $2.00 month because I am getting a paper bill which I have received for over 33 years.",2
285550,13-NOV-11,11-NOV-11,Jose,,en,174.95.55.135,j__mcintosh@sympatico.ca,13944638,000000121186330,5,5,,5
285551,13-NOV-11,11-NOV-11,Preethi,,en,184.146.160.64,twinsisenough@sympatico.ca,13950562,000000121171328,1,1,Fix my internet,1
285552,13-NOV-11,11-NOV-11,Alisia,,en,184.146.160.64,twinsisenough@sympatico.ca,13950564,000000121171379,1,1,,1
285553,13-NOV-11,12-NOV-11,Irving,,en,76.70.102.13,degraaff-reitsma@sympatico.ca,13953320,000000121191688,5,1,"If the technical problem with whatever ""tool"" had been resolved ",5
285554,13-NOV-11,11-NOV-11,Victoria,,fr,70.29.194.81,claudepepper@sympatico.ca,13942064,000000121177318,4,5,,4
286015,16-NOV-11,15-NOV-11,Oliver,,en,174.91.120.104,rayoflaherty@sympatico.ca,13985540,000000121251119,4,4,send info via e-mail as well as verbal ,4
286016,16-NOV-11,15-NOV-11,Charles,,en,199.212.7.70,candice.ali@sympatico.ca,13977800,000000121245111,4,4,,4
286017,16-NOV-11,15-NOV-11,Ryan,,en,199.212.7.70,candice.ali@sympatico.ca,13977802,000000121246539,4,4,,4
286018,16-NOV-11,15-NOV-11,Mohamed Amine,,fr,70.55.183.143,nicgravelle@bell.net,13984506,000000121260657,5,5,rien tout a été fait selon ce qu'il fallait.,5
286019,16-NOV-11,15-NOV-11,Hemavathi,,en,174.88.136.102,pbergeron@bell.net,13985008,000000121244975,5,5,nothing,5
286020,16-NOV-11,15-NOV-11,Antony,,en,74.12.227.43,alicefillion@sympatico.ca,13976524,000000121247715,3,4,"Stop asking clients the same questions over and over .....do you have filters on your phone jacks, and can you move the modem to another outlet. If I call having problems with the Internet, and have been a bell Internet customer for nearly a decade, yes, of course I have filters on my phone jacks, and I don't know how long my modem cable is . If my Internet stops working abruptly, more than likely the problem is at your end, and perhaps you could do a quick check at your end first, instead of asking about phone filters and lengths of modem cables. 
And yes, the problem was resolved, after a Bell technician arrived at my home, checked my modem, no dsl light on,  and went to the substation 3 kilometers from my home, and found  the problem there, telling me the lines are very old in my area and the breakage occurred there.

",4
286021,16-NOV-11,14-NOV-11,Jazel,,en,174.91.173.107,dianne.van@sympatico.ca,13969072,000000121233810,5,5,can not think of anything,5
286022,16-NOV-11,15-NOV-11,William,,en,65.95.125.86,pdboyd@sympatico.ca,13985034,000000121251211,5,5,Nothing.   Michael was most helpful and resolved the problem - which was a disconnect with the modem which I did not realize had occurred.,5
286023,16-NOV-11,15-NOV-11,Insaf,,fr,207.162.123.23,bergeron2006@sympatico.ca,13977256,000000121246085,5,5,,5
286024,16-NOV-11,15-NOV-11,Amine,,fr,70.31.249.97,sylvie.calestagne@sympatico.ca,13987226,000000121266184,5,5,,4
286025,16-NOV-11,09-NOV-11,Serina,,en,70.29.88.77,bill.deacon@sympatico.ca,13919269,000000121135160,4,4,Not bounce me all over the world to resolve a simple question.,4
286026,16-NOV-11,15-NOV-11,Ashwini,,en,64.231.13.37,torkh@sympatico.ca,13987635,000000121262669,5,5,"I HAD PROBLEMS UNDERSTANDIING HER: MY NATIVE TONGUE IS ENGLISH.  ONCE WE UNDERSTOOD EACHOTHER, HER SERVICE WAS EXCELLENT.",2
286027,16-NOV-11,14-NOV-11,Reuben,,en,174.95.14.230,mcateer@sympatico.ca,13972562,000000121226368,4,4,explain details very clearly please ,4
286028,16-NOV-11,14-NOV-11,Khan,,en,168.189.8.1,chrisharrington@sympatico.ca,13968410,000000121221152,2,3,Listened and explained things more clearly.,2
286029,16-NOV-11,15-NOV-11,Aidin,,en,70.49.63.183,ianmw@sympatico.ca,13980784,000000121255478,5,5,,5
286030,16-NOV-11,15-NOV-11,Thorat,,en,70.53.44.248,dieter.fruhauf@sympatico.ca,13979036,000000121243465,3,4,DIRECT CONTACT TO  TECHNICAL CUSTOMER SERVICE IN CANADA TO AVOID LENGTHY  DELAYS IN COMMUNICATIONS  BETWEEN REMOTE LOCATIONS  AND  IMPROVE  UNDERSTANDING OF LOCAL PROBLEMS AND SITUATIONS.,3
286031,16-NOV-11,15-NOV-11,Bry,,en,184.146.173.37,joeandpeggy@sympatico.ca,13981648,000000121245852,2,2,When we changed our internet and phone plan  their was no mention of a one time modem fee of $49.95.,4
286032,16-NOV-11,15-NOV-11,Rebello,,en,174.92.54.147,john.vanwagner@sympatico.ca,13981708,000000121243687,4,4,,4
286033,16-NOV-11,14-NOV-11,Hema,,en,206.172.223.129,shelly01@sympatico.ca,13974614,000000121235030,5,5,"One of the first times, I have been fully happy with bell.",5
286034,16-NOV-11,15-NOV-11,Shawn,,en,70.26.63.231,nstenta@sympatico.ca,13984674,000000121254579,5,5,,3
286035,16-NOV-11,15-NOV-11,Khalil,,fr,184.145.208.194,nmfrigon@sympatico.ca,13984592,000000121259594,4,4,,4
286036,16-NOV-11,15-NOV-11,Maher,,fr,184.145.208.194,nmfrigon@sympatico.ca,13984594,000000121259358,4,4,,4
286037,16-NOV-11,15-NOV-11,Caroline,,en,76.71.151.86,ron.schmidt036@sympatico.ca,13985957,000000121261114,5,5,nothing,5
286038,16-NOV-11,15-NOV-11,Neha,,en,65.92.79.140,jennifersteven@sympatico.ca,13981388,000000121249122,2,2,I think yo only deal with e-mail and my  problem was with signing in on my home page  ,3
286039,16-NOV-11,15-NOV-11,Kate,,en,65.93.137.99,ralphlebold@bell.net,13985478,000000121254029,5,4,,4
286040,16-NOV-11,16-NOV-11,Raul,,en,64.231.221.72,regarner@bell.net,13985608,000000121267083,5,5,nothing,5
286041,16-NOV-11,15-NOV-11,Diane,,en,76.67.120.227,lizzzie@sympatico.ca,13982820,000000121249764,5,4,"Nothing.  The tech was great - patient, knowelegable, and explained the problem to me.  He made me feel as if I wasn't stupid.",5
286042,16-NOV-11,15-NOV-11,Porushotham,,en,67.71.127.221,dchristopher4@sympatico.ca,13978796,000000121244090,1,1,Get rid of overseas call centres.Langauge problems.,1
286043,16-NOV-11,15-NOV-11,Manoranjith,,en,64.229.8.122,wkristiansen@sympatico.ca,13988138,000000121243442,4,2,,4
286044,16-NOV-11,15-NOV-11,Bernard,,en,67.70.162.60,goodchild1@sympatico.ca,13980250,000000121262767,5,5,"Not sure who the first rep was I talked to before being transferred to Tech Support but I had a really hard time understanding him.  He was very polite and helpful but almost impossible to interpret and I don't mean that in a disrespectful way at all, just a fact.",5
286045,16-NOV-11,14-NOV-11,Jose,,en,174.88.175.116,cavaliere@sympatico.ca,13968274,000000121227484,2,1,"Be careful how long you leave a customer on hold and try to be kinder and more patient.  Being bossy and untactful will affect your customer satisfaction.  My problem wasn't resolved on the phone.  I had to figure it out myself.  All it was was the power cord to my modem.  A new modem was sent to me and a technician dispatched for no reason.  This is costly for the company and a frustration to me, a loyal Bell customer for years.

Regards, Carmen",3
286046,16-NOV-11,14-NOV-11,Michael,,en,174.91.62.4,lotension@sympatico.ca,13972024,000000121226626,5,5,Nothing. The service representative was very courteous and willing to negotiate a competitive internet package deal.,4
286047,16-NOV-11,14-NOV-11,Jose,,en,174.91.122.188,alfredsaulnier@sympatico.ca,13967298,000000121231062,5,5,,5
286048,12-NOV-11,10-NOV-11,Gabriela,,en,76.71.79.148,brass_man@sympatico.ca,13930282,000000121157745,4,4,,3
286049,13-NOV-11,09-NOV-11,Edgar,,en,184.144.110.107,roger.faircloth@sympatico.ca,13926780,000000121138369,2,1,"allow me to use my own email address under Outlook. Instead I pay a third party web provider to enable me to use my email address of choice.
Did Bell use to support this feature you bet.
Happy Bell customer NO",2
286050,13-NOV-11,12-NOV-11,Dilli,,en,64.231.130.47,marpet66@sympatico.ca,13956786,000000121195476,4,4,nothing,5
286051,15-NOV-11,14-NOV-11,Ronald,,en,76.70.44.41,r.collins32@sympatico.ca,13973814,000000121235311,5,5,a little louder on the phone,5
286052,15-NOV-11,14-NOV-11,Antony,,en,70.50.192.128,emmyers@sympatico.ca,13969474,000000121234327,4,4,,5
284529,14-NOV-11,13-NOV-11,Ravi,,en,70.51.223.109,rolyn@sympatico.ca,13965640,000000121206588,5,5,"very minor problem, rep extremely helpful and professional but a little hard to understand.",5
284530,14-NOV-11,13-NOV-11,Serina,,en,76.67.109.227,pj.md@sympatico.ca,13965214,000000121214385,4,4,,5
284531,14-NOV-11,13-NOV-11,Celina,,en,76.67.109.227,pj.md@sympatico.ca,13965216,000000121209441,4,4,,5
284532,14-NOV-11,13-NOV-11,Oliver,,en,68.171.231.80,chris-poulakos@sympatico.ca,13961472,000000121210541,1,1,,1
284533,14-NOV-11,13-NOV-11,Kevin,,en,174.89.140.236,peter.chivers@sympatico.ca,13965140,000000121206643,4,4,Solved the problem before I had to call to get it resolved.,4
284534,14-NOV-11,11-NOV-11,Mohamed Amine,,fr,70.51.14.174,glarocque69@sympatico.ca,13943948,000000121187640,4,4,,5
284535,14-NOV-11,13-NOV-11,Grace,,en,70.49.48.226,john_h@sympatico.ca,13963340,000000121208240,4,4,"The agent was patient and knowlegeable..we found the problem eventually..a problem with the network card..she advised me to go to a computer store and get it fixed, which I think was right....it is not clear to me though  where Bell's resposibility ends, and the customer's picks up",5
284536,14-NOV-11,13-NOV-11,Ayesha,,en,174.95.188.73,heidirizzo@sympatico.ca,13962742,000000121209245,4,3,Rep had technical issues so transferred me to another to complete my request.,5
284537,14-NOV-11,13-NOV-11,James,,en,174.95.188.73,heidirizzo@sympatico.ca,13962746,000000121209354,3,2,In our discussion I confirmed we would have 60GB with the new program plus the 120GB insurance. Confirming email stated 25GB with the new program forcing me to call again to sort it out.,4
284538,14-NOV-11,13-NOV-11,Grace,,en,64.231.24.26,lkoren@sympatico.ca,13964006,000000121211699,4,5,,4
284539,14-NOV-11,13-NOV-11,Kevin,,en,174.89.140.86,jon.wallace@sympatico.ca,13963362,000000121206707,4,4,"Kevin was very Good.  However you ask only about him.  I explained to him that I had remined on hold for over 50 min at one point and again 30 at another result in hanging up on both.  I talked to a rep the first time who was of no help at all and transfered me.  I was very unsatified with this.

In short Kevin was goood thte other person was a very poor",3
284540,14-NOV-11,13-NOV-11,Sinu,,en,174.88.77.84,andreitcd@sympatico.ca,13960666,000000121213549,5,5,,5
284541,14-NOV-11,11-NOV-11,Raul,,en,65.92.95.128,rtrn@sympatico.ca,13949202,000000121185639,4,4,call centre must identify themselves that they are calling from overseas....or from another country..are these call centre secured?,5
284542,14-NOV-11,13-NOV-11,Pradheep Kumaar,,en,65.95.129.173,kchan17@sympatico.ca,13963596,000000121210184,5,5,"Pradheep Kumaar, is very good and patient,know his job, if he could speak a little louder would be excellent.",5
284543,14-NOV-11,13-NOV-11,Umesh,,en,174.94.31.204,celticmusic@sympatico.ca,13961394,000000121216569,1,1,"Inform all agents about your ill-conceived changes to email server settings.  In fact it would be even better to inform your customers about how you intend to screw them.  Specifically, by not telling anyone that the anti-spoofing changes would render all other existing sympatico.ca email address useless you have failed to provide the service that I am being charged dearly for.  I am sick and tired of being lied to by bell and their agents.  Time to look for another service.  I have had enough of this.",1
284544,14-NOV-11,13-NOV-11,Cecilia,,en,64.229.155.55,psmsuta@sympatico.ca,13965296,000000121210920,5,5,,5
284545,14-NOV-11,13-NOV-11,Jose,,en,64.186.200.206,garybauer@sympatico.ca,13962438,000000121215513,5,5,"SERVICE WAS EXCELLENT, THANK YOU",5
284546,14-NOV-11,13-NOV-11,Sabha,,en,65.92.234.213,clark.arlene@bell.net,13961532,000000121216135,4,4,,4
284547,14-NOV-11,13-NOV-11,Imed,,en,70.48.69.133,hdesjardins96@sympatico.ca,13962730,000000121215861,5,5,None,5
284548,14-NOV-11,12-NOV-11,Youssef,,fr,173.176.242.139,speky@bell.net,13959098,000000121195830,4,5,,4
284549,14-NOV-11,12-NOV-11,Pradheep Kumaar,,en,216.16.247.154,cwhetstone@sympatico.ca,13953042,000000121190592,2,1,Bring back customer service centers to Canada!  It would be fantastic to speak with someone in the same country! Understanding each other from different countries can get in the way of communicating and resolving issues.  ,2
284550,14-NOV-11,12-NOV-11,Kais,,fr,69.156.86.215,sanh-hoa@sympatico.ca,13958616,000000121203236,4,4,Au moins j'ai trouvé quelqu'un de bon. Il prenait le temps de me répondre et a résolu de mon problème.,4
284551,14-NOV-11,11-NOV-11,Jan,,en,69.158.64.207,shirley.butler@sympatico.ca,13949654,000000121168825,5,4,Not put the additional charge of $50.00 for the one time fee of the modem on my bill in the first place.,3
284552,13-NOV-11,02-NOV-11,Kranthi,,en,69.159.2.133,MONGEONFAMILY@sympatico.ca,13836728,000000120989579,1,2,"better communication between installer and bell canada , need to show up or call to cancel it cost wages and time to sit here and wait for someone not to show up ",1
284553,14-NOV-11,13-NOV-11,Perumalla,,en,70.26.117.235,anderson.geologic@sympatico.ca,13960630,000000121213106,4,4,"difficulty understanding Perumalla, but the results were still fine.",4
284554,14-NOV-11,11-NOV-11,Gustavo,,en,70.26.94.143,kream23@sympatico.ca,13945874,000000121186677,5,5,My experience was great! Thanks Gustavo!,5
284555,14-NOV-11,13-NOV-11,Suraj,,en,70.49.144.230,larrypu@sympatico.ca,13963838,000000121208303,1,1,I made two calls on this date. English on both was poor. The first person I spoke to thought the problem was fixed. It wasn't. The second person did nothing. Saying to call customer care.,
284556,14-NOV-11,13-NOV-11,Sulochana,,en,174.93.86.40,jwferg@sympatico.ca,13963526,000000121213205,5,5,"Nothing....I was told person would show up today to fix connection and the Bell rep showed up.  After fixing the connection at the corner ""green box"", he came to my door and asked if everything was ok.  Left me a paper indicaing he connected my system to newer faster port. Technician B51622 - can't remember his name- was very courteous and nice fellow.",5
284557,14-NOV-11,13-NOV-11,Grace,,en,65.95.81.254,stefan.shelenko@sympatico.ca,13966112,000000121212748,5,5,excellent experience overall.,5
284558,14-NOV-11,13-NOV-11,Marc,,en,70.52.223.11,joakidd@sympatico.ca,13963254,000000121215112,5,4,Ii got cut off once while I was waiting to be transferred to another tech support person.,4
284559,14-NOV-11,13-NOV-11,Geetha,,en,70.30.57.179,greg.passler@sympatico.ca,13962606,000000121214473,2,1,Recommend a solution that worked. I bought new ethernet hardware as per the suggestion of your rep and it didn't resolve the problem. ,3
285028,15-NOV-11,14-NOV-11,Diego,,en,184.144.34.71,gneufeld@sympatico.ca,13970114,000000121226955,1,1,"Operator had very poor English verbal skills. Did not diagnose the problem successfully. Call was terminated for some reason and no attempt to call me back, even asking if the number we were on was best to call back on if the call was terminated. Because I have dealt with bell for many years I called again as I know it is luck of the draw who you get and I can always hope the next person will be better.  ",2
285029,15-NOV-11,14-NOV-11,Sulochana,,en,184.148.133.141,bdhoving@sympatico.ca,13967764,000000121229049,4,3,"it took almost an hour to resolve.  First on was on chat line, then a phone call and then Sulochana had to clean up the last guy's mess.  Ugh!",1
285030,15-NOV-11,14-NOV-11,Vidya,,en,184.144.34.71,gneufeld@sympatico.ca,13970116,000000121227005,4,5,My second try. This time while the operator had fair English spoken skills he was able to diagnose my problem quickly. Power supply to modem was no good. Three to five days to send out a new one. Heart attack ...told me to go to bell centre they would be able to sell me one. Went to bell centre. They don't stock this. Suggested the source. Very helpful. Not a stock item but manager found one in the back and sold it to me for ten dollars after making sure it would work. Great experience.,2
285031,15-NOV-11,14-NOV-11,Sudheer,,en,67.71.10.11,stephaniecromwell@bell.net,13974860,000000121231222,1,1,"Have people who i can understand helping and answering the phone, some accents are to strong and very hard to understand!! Your technicians need to be a little more polite and not tell the costumers to check the back of the internet box before calling next time so it doesn't waste their time! I found this very rude and the problem actually persisted after this but your technician was so rude and hard to understand i didn't want to call back!!!",3
285032,15-NOV-11,14-NOV-11,Osman,,fr,184.145.188.75,camillefournier@sympatico.ca,13968146,000000121226363,3,,rien nous sommes en rodages du produit comme vous,5
285033,15-NOV-11,14-NOV-11,Sam,,en,64.231.119.43,maxinehartley@sympatico.ca,13972520,000000121230737,4,3,"Price quotes vary according to source. Example; The prices quoted on the phone were different from prices listed on your web sites. I feel like I""m dealing with used car salespeople.",3
285034,15-NOV-11,14-NOV-11,P Senthil,,en,65.92.155.190,joephyl@sympatico.ca,13971118,000000121233467,3,1,finish the job you started from a few year5s back.,1
285035,15-NOV-11,14-NOV-11,Kim,,en,70.52.91.97,andrea7@bell.net,13967416,000000121226112,3,,"I've been with Bell since January this year, only 11 months later and the problem may have been solved. After spending at least 30 min on the phone with bell each time I called the situation was never resolved and I ended up with a charge of 377$ that was not mine. I have always had the bundle package and the other reps knew this but couldn't understand why I still didn't have an account #, it always took them forever to find me in the system and the problem was never fixed. Yesterday the Bell rep seemed to figure out  what was going on but no longer saw that I had a bundle package. I'll wait to see what my new bill says before thinking everything is resolved. ",1
285036,15-NOV-11,12-NOV-11,Ali,,en,64.231.65.232,b.newstead@sympatico.ca,13952012,000000121201402,5,4,nothing,5
285037,15-NOV-11,14-NOV-11,Hugo,,en,184.147.170.113,sueherd@bell.net,13974932,000000121228840,4,3,,5
285038,15-NOV-11,14-NOV-11,Porushotham,,en,70.50.53.106,brandycreek@bell.net,13967978,000000121219924,5,5,pay my bill lol,5
285039,15-NOV-11,10-NOV-11,Milo,,en,174.94.61.203,grahamjohn@sympatico.ca,13932854,000000121164304,1,1,Employ people that can speak ENGlISH.,2
285040,15-NOV-11,14-NOV-11,Alex,,en,76.64.13.241,c.cournoyer@sympatico.ca,13968092,000000121233434,2,4,you should get peoples that speak our language properly,3
285041,15-NOV-11,14-NOV-11,Asma,,fr,76.69.98.166,j.plante@bell.net,13970610,000000121225865,4,4,rien de plus,5
285042,15-NOV-11,14-NOV-11,Mouna,,fr,70.48.188.104,csawyer_84@sympatico.ca,13968634,000000121225949,5,5,,5
285043,15-NOV-11,14-NOV-11,Kelly,,en,207.181.118.34,am.cole@sympatico.ca,13967354,000000121230526,4,4,it would love to have my bill correct and not have to call every month,3
285044,15-NOV-11,14-NOV-11,Justin,,fr,174.92.225.127,raymond.smith9@sympatico.ca,13973912,000000121219827,2,1,m'expliquer pourquoi j'ai eu une augmentation de $15 pour internet depuis janvier.,3
285045,15-NOV-11,14-NOV-11,Yves,,fr,67.68.206.112,clairemia@bell.net,13968486,000000121218995,5,5,rien,5
285046,15-NOV-11,14-NOV-11,Sarra,,fr,70.30.179.20,nicole_mailloux@sympatico.ca,13973162,000000121218713,5,5,,4
285047,15-NOV-11,14-NOV-11,Ahmed,,fr,174.88.181.179,franceduguay@sympatico.ca,13969740,000000121224408,5,5,,4
285048,15-NOV-11,14-NOV-11,Abir,,fr,69.157.139.173,levesque_42@sympatico.ca,13971870,000000121234978,5,5,J'ai aimé mon expérience de jaser avec une personne de nationalité différente de la mienne. En même temps j'étais un peu déçu que ce soit une Tunésienne plutôt qu'une Québécoise. Cela nuit à notre économie. Mais la différence a tout de même été très agréable.,5
285049,15-NOV-11,14-NOV-11,Alicia,,fr,70.24.177.128,andre.patou@sympatico.ca,13967408,000000121231041,4,5,"J'aurai dû être en communication avec ce conseiller depuis le début de mon problème car elle était connaissante. En effet, 5 jours plus tôt j'avais déjà appeler un conseiller de Bell pour ce problème, sans qu'il soit résolu. Un appel 2 ième niveau a été placé, un technicien devait m'appeler dans les 4 heures suivantes: PAS UN SEUL APPEL !
Lorsque que l'on contacte le service de BELL, un message d'accueil annonce ""Bienvenue au service AMÉLIORÉ de Bell"", après cette expérience, je peux vous dire que Bell a encore du chemin à faire pour prétendre réellement que son service est amélioré!
b1wrqp22",3
285050,15-NOV-11,12-NOV-11,Mark,,en,74.14.2.172,jweglinski@sympatico.ca,13955642,000000121193258,2,2,,2
285051,15-NOV-11,14-NOV-11,Juan,,en,67.70.161.220,elizabeth.quinn@sympatico.ca,13969424,000000121225000,5,5,"When internet service is falty or intermittent, Bell Sympatico could send out ""automatic telephone calls"" to their subscribers telling them of issues with internet connection and the prognosis. It would avoid many calls to Bell technical support.",5
285052,15-NOV-11,14-NOV-11,Hanen,,fr,76.65.168.32,biz07@sympatico.ca,13967884,000000121223856,4,4,,4
285053,15-NOV-11,14-NOV-11,Hanen,,fr,70.29.243.47,g.lavoie@bell.net,13969858,000000121218322,5,5,"Pas autre chose, j'ai reussie a resoudre mon probleme d'ecran apres que la technicienne m'est assistee dans le but de verifier si j'avais contractee un verus dans mon systeme. Elle a ete tres professionelle dans l'aide qu'elle m'a procuree et en plus;a demontree beaucoup de patience...Un gros merci pour un service impecable! ... G.Lavoie.",5
285555,13-NOV-11,12-NOV-11,Patrick,,fr,70.49.73.213,sgouel@sympatico.ca,13958810,000000121192162,5,5,,5
285556,13-NOV-11,12-NOV-11,Josue,,en,174.92.95.254,lilliansabourin@bell.net,13956226,000000121194812,5,5,There was nothing else that could have been done to improve service. Problem was resolved promptly. The rep. that I spoke with was extremely pleasant& helpful.,5
285557,13-NOV-11,12-NOV-11,Arun,,en,174.95.95.226,sean.mohamed@sympatico.ca,13958746,000000121205043,5,5,N/A.,5
285558,13-NOV-11,12-NOV-11,Mohamed,,fr,174.94.113.144,boivin.maurice@sympatico.ca,13952296,000000121196276,5,5,rien de spécial,4
285559,13-NOV-11,12-NOV-11,Walid,,fr,70.48.25.234,marckmc@bell.net,13956648,000000121199243,5,5,non excellent travail et service technicien très compètent,5
285560,13-NOV-11,12-NOV-11,David,,en,76.67.80.73,jvb.fcb@sympatico.ca,13955628,000000121204217,4,5,increase volume while speaking,5
285561,13-NOV-11,12-NOV-11,Chenrup,,en,174.92.71.122,rlpond@bell.net,13958254,000000121202976,4,4,,5
285562,13-NOV-11,12-NOV-11,Porushotham,,en,70.26.51.210,egmacl@sympatico.ca,13953714,000000121202603,4,4,"Contact was made by my neighbour who is
a talented computer tech. He has been in touch with your service dept. on many occasions,achieving positive results by following your recommended instructions. I am the owner of this computer & have received your tech. help several times over the last few years. I personally wish that more of your help staff were located in Canada. It can be very difficult, for we senior Canadians to easily understand what is being said during ""Help"" sessions. ",4
285563,13-NOV-11,12-NOV-11,Zishan,,en,174.95.56.130,peter.holman@sympatico.ca,13957784,000000121198698,5,5,Nothing,5
285564,13-NOV-11,11-NOV-11,Ajay,,en,76.69.134.36,perrone@sympatico.ca,13948336,000000121178626,4,4,Well done,5
285565,13-NOV-11,11-NOV-11,Karen,,en,76.68.76.142,kevin6215@sympatico.ca,13945742,000000121177507,5,4,not sure,4
285566,13-NOV-11,05-NOV-11,John,,en,173.32.126.173,MRN2009@bell.net,13876460,000000121052156,1,1,"I was told that my internet connection would be down until someone could look at it on Monday.  Someone could have been dispatched to come to the house and have a look at the connections.  As a result, the online test that I had to complete that same night was not possible from home.  I had to drive to a  relatives house to use their internet connection instead.  This is the 3rd and last time that I have had problems with my bell internet connection.  I have since signed up with another company and will be cancelling all my services with Bell.

Regards,
Mark",1
285567,13-NOV-11,11-NOV-11,Abdelalim,,fr,70.30.155.39,dominiquedompierre@sympatico.ca,13942902,000000121172718,1,1,"Etre polis et ne pas m'oblige a prendre un autre service pour avoir un prix sur mon internet ex; si je ne prend pas le service television le rpix qu`il ma fait pour internet ne tien plus et moi j`ai jamais demander de prix pour la television et c`est pour cela que j`ai tout canceler mes service bell et   je vais faire appel a VIDEOTRON  qui mon fait de meilleur prix et mon respecter comme cleint.",1
285568,13-NOV-11,11-NOV-11,Gabriel,,en,70.31.122.103,bobmck01@sympatico.ca,13941476,000000121176709,1,3,Have trained personal who care at least minimally.,1
285569,13-NOV-11,12-NOV-11,Justin,,en,70.27.193.233,rosemajerovich@sympatico.ca,13958406,000000121194905,5,5,,5
285570,13-NOV-11,11-NOV-11,David,,en,174.89.145.243,sainsy@sympatico.ca,13949296,000000121183847,2,1,"Admit you had a problem and give an approx time to fix
I spent 2 days without internet service and the tech support line was always busy. There was no where to phone or turn to to find out what was going on",2
285571,13-NOV-11,08-NOV-11,Sowjanya,,en,70.48.40.236,mbadgley2@bell.net,13913124,000000121120990,4,3,,4
285572,13-NOV-11,05-NOV-11,Revathi,,en,174.89.170.132,wayjorobinson@sympatico.ca,13884958,000000121055342,5,5,,5
285573,13-NOV-11,12-NOV-11,Tracey D,,en,70.50.58.200,david1254@sympatico.ca,13953228,000000121199985,5,5,,4
285574,13-NOV-11,12-NOV-11,Matthew,,en,174.89.142.81,mabelsway@sympatico.ca,13956532,000000121204528,3,4,"I was on hold 3 different times for approximately 3/4 of a hour - the last call I waited over 1 hour for a representative to answer the phone.  Was out of internet for 2 days, but still pay the same for the service.",3
285575,13-NOV-11,11-NOV-11,Ahmed Ramy,,fr,70.53.217.103,stoupin@sympatico.ca,13949984,000000121185801,4,4,"Javais des frais pour la location de mon modem de 3,95$ par mois depuis des années, j'ai su seulement vendredi suite à mon appel que pour 49,95$ payé 1 seule fois je n'ai plus les frais de location 3,95$. 
Je suis mécontent d'avoir payé ce 3,95$ pendant des années, sans que personne chez Bell m'informe et de plus après toutes ces années à payer les frais de location Bell me fait maintenant payé 49,95$ de plus???
Un peux frustrant d'apprendre que si on ne se plain pas, Bell fait payer plus chère à ses vieux clients!  Personnellement j'oeuvre dans le commerce de détail depuis plus de 35 ans et pour moi les clients fidèles c'est comme de l'or, ils me permette de bien vivre et j'ai le plus grand respect pour eux. ",
285576,13-NOV-11,04-NOV-11,Veerapuram,,en,184.144.35.158,jason.hallett@sympatico.ca,13868932,000000121036540,4,4,Made it so all your CR's have the same answer veerapuram in this call said I should have at least 2.0 download speed and he made it so I gad that the guy I called on November 11 th said 1.5 is good enough!! 1.5 is not good enough if I'm watching a movie on Netflix and a game loads on my iPhone IT SHOULD NOT CAUSE NETFLIX TO STOP WORKING another time one of your guys tell me the further away I am from your Internet service building the weaker my Internet. So a guy (A) who lives beside where the internet is delivered from gets excellent service. And people like me (B) who live miles from there gets poor service.?? Are you kidding so guy A and Guy B pay the same price for Internet and guy B gets crap for service. The odd time when I call they get my service working good but a few days later it needing service again. This is now the 13th my Internet has been on and off working all day I've reset my modem twice and I don't look forward to calling tomorrow to hear yet another excuse. ,4
285577,14-NOV-11,12-NOV-11,Gabriel,,en,174.91.69.2,moondragon@sympatico.ca,13957216,000000121192490,5,5,,5
285578,13-NOV-11,12-NOV-11,Neila,,fr,70.29.217.223,intrepid62@sympatico.ca,13954870,000000121190438,3,1,,
285579,13-NOV-11,12-NOV-11,Jamila,,fr,70.29.217.223,intrepid62@sympatico.ca,13954872,000000121197996,3,1,,
285580,13-NOV-11,12-NOV-11,Ronald,,en,70.50.155.238,h.zaritsky@bell.net,13954550,000000121194886,2,1,"do not like talking to India.very polite ,lose part of conversation,rather speak to someone here. also it takes sooo long to speak to a techniton. tired to listen to music and advertisements.",3
285581,14-NOV-11,11-NOV-11,Mohammed,,en,70.30.98.102,joe.cardwell@sympatico.ca,13945222,000000121175936,4,3,this was a problem caused by bell and should not have happened it was a large inconvenience to me.,3
286053,15-NOV-11,14-NOV-11,Garry,,en,70.30.227.143,aldo40@sympatico.ca,13967254,000000121220153,3,3,"Dear Executives,

 

Im writing this letter with much frustration as my issues with Bell are becoming very cumbersome.

 

It is well over one year that Ive been having connection issues with the internet connection and many technicians and engineers have performed tasks which have not solved the issue. Let me reiterate the issue which may force someone throughout Bell Canada divisions or centers to find a knowledgeable individual. The issue is the following: Internet connection randomly cuts off and therefore so does the telephone line, odd as the internet connection has its own jack as does the telephone line. If this is the case, why does this happen? Nobody at Bell Canada knows. Wow  is this your field of competence or not?

 

A while back an engineer from the technical department sent me a new Modem as she believed this was the issue, good initiative. The modem was received and the old modem was sent back albeit late, as a death in the family prevented this from happening sooner. This didnt solve the issue but I found myself with a new modem and charged $49.95 /one time modem rental fee and $75.00/Modem non return fee. I used your chat feature which should have lead to a credit:

 



 

I never got that credit because my October 26 invoice doesnt show this.

 

This morning, I failed to get the credits because I was caught off twice while speaking to a Bell Canada agent, following a lengthy description of my problems. The line caught off this is the same issue Bell Canada cannot solve. What is service and should I call AT&T? 

 

Customer Service, in my opinion should be the following: 

 In order to blow away a customer, you must provide everything the customer expects plus one element that exceed expectations. 

 

 

Thank you

Aldo

Montreal, Canada

 

 

 

 

 
",2
286054,15-NOV-11,14-NOV-11,Hency,,en,174.92.103.248,milt.barsky@sympatico.ca,13972820,000000121227047,4,4,,4
286055,15-NOV-11,14-NOV-11,Jeffery,,en,174.88.0.74,wtprend@bell.net,13975654,000000121235338,5,5,,4
286056,15-NOV-11,14-NOV-11,Med amine,,fr,184.144.190.126,ve2gsb@sympatico.ca,13975452,000000121233500,5,5,tout est parfait,5
286057,15-NOV-11,14-NOV-11,Kevin,,fr,184.145.172.95,danielratelle@bell.net,13968766,000000121233839,3,4,,5
286058,15-NOV-11,14-NOV-11,Melvin,,en,184.146.149.141,skipy1@sympatico.ca,13974702,000000121223808,4,4,,5
286059,15-NOV-11,14-NOV-11,Grace,,en,74.14.47.11,wgray1@sympatico.ca,13975592,000000121220659,5,5,It was excellent,5
286060,15-NOV-11,14-NOV-11,Justin,,en,174.89.25.158,jmasmil@bell.net,13971056,000000121232729,4,5,One stop shopping for TV/Internet-Phone.  I needed to speak to 2 different agents for similar issues.,4
286061,15-NOV-11,14-NOV-11,Lor,,en,65.95.104.162,meyerwh@sympatico.ca,13972652,000000121223964,5,5,,5
286062,15-NOV-11,11-NOV-11,Haricharan,,en,74.14.64.214,jean.newbury@sympatico.ca,13944908,000000121182714,4,4,Not have the problem occur in the first place,3
286063,15-NOV-11,14-NOV-11,Wayne,,en,76.68.97.149,lillian.meyfarth@sympatico.ca,13971896,000000121227673,5,5,,5
286064,15-NOV-11,10-NOV-11,Chad,,en,70.51.72.115,tokey.ryan@sympatico.ca,13939406,000000121154534,5,5,N/A,5
286065,15-NOV-11,14-NOV-11,Kalthoum,,fr,70.24.179.120,bryan.craig2@sympatico.ca,13968034,000000121220860,1,2,"1ier repondant un peu de foutisme dans dons attitude. ""On me dit que les employes de Bell sans nous derange pas si ils se vont. Quelle attitude de la HAUTE DIRECTION de pour 35% de plus dans leur poche.Vraimant pas aime ca. 

La deuxieme ma toujours pas envoyer un courrielle pour le changement de serice a fib 16.Incroyable je recoit le sondage avant le service.",2
286066,15-NOV-11,14-NOV-11,Mark,,en,174.91.122.113,john.rowlands@sympatico.ca,13971158,000000121221531,1,2,"I should be able to speak to a Canadian, not an offshore person wit an accent so thick I have trouble comprehending what he or she is saying!! Also I find your offshore tech's try to solve any issue to their way not what I require!!",1
286067,15-NOV-11,14-NOV-11,Ali,,en,69.157.22.30,vgates@bell.net,13975468,000000121228421,5,5,,5
286068,15-NOV-11,14-NOV-11,Evan,,en,70.54.17.215,reneedye@sympatico.ca,13973986,000000121223802,5,5,,4
286069,15-NOV-11,13-NOV-11,Sofiene,,fr,66.131.169.79,marc.forest@sympatico.ca,13964246,000000121212519,1,1,"Si vous pouvez ré-écouter les bandes de communications: je serais très très heureux!  Car ce Monsieur m'a fait sentir comme si je le dérangeais: que j'étais une source de trouble pour lui.   

Je vous transmet aussi le message que j'ai écrit précédemment pour l'autre appel de la même journé (référence no 121206829)

Elle m'a informé qu'un technicien de niveau 2 allait m'appeler. (J'attendais l'appel dans les 15 minutes suivantes)... et j'ai rappelé a 15h00 pour me faire dire que c'est dans les 48h00.   Et j'attends toujours! j'attends toujours... et je suis présentement toujours en attente!!!! tellement qu'un technicien de Videotron a meme installé mon NOUVEAU internet Videotron!  Pouvez-vous croire a ça? Pouvez-vous le croire? Moi, j'en reviens pas: et en plus vous envoyez un sondage de satisfaction! MAIS C'EST TOUT A FAIT INCROYABLE! J'écris ce message en bas de ma chaise.  J'espere tellement que quelqu'un va le lire et se rendre compte du service que vous donnez.  J'ai tellement l'impression d'écrire dans le vide.

Merci beaucoup & bien votre,

Marc Forest
marcforest@iname.com",1
286070,15-NOV-11,14-NOV-11,Evangeline,,en,69.158.114.103,g.trotter@sympatico.ca,13969866,000000121229006,5,5,,5
286071,15-NOV-11,10-NOV-11,Bedre,,en,65.93.166.38,pdrysdale@sympatico.ca,13937258,000000121149397,3,3,The technical assistant said it was a microsoft program giving me the problem with Windows Mail and provided their technical assistance phone number. I'm sure this is all that was required from her but I thought she could have spent a bit more time on the line to explain what the problem might be. ,3
286072,15-NOV-11,14-NOV-11,Houda,,fr,65.93.51.217,berardiere1@sympatico.ca,13967814,000000121220438,4,3,"je suis surprise que Bell ait décidé de changer son mode paiement des modems, il y a de cela à peu près 3 mois et que ce soit
avec ce compte du mois d'octobre que j'en ait des échos. Et que j'ai dû appeler pour avoir des explications sur cette nouvelle formule.",3
286073,14-NOV-11,13-NOV-11,Michael,,en,174.91.152.137,jserba@sympatico.ca,13963454,000000121209607,5,5,This guy was great ..... couldn't have been better. Wish they were all like this guy.,4
286074,14-NOV-11,13-NOV-11,Ayesha,,en,69.157.158.128,djdalterio@sympatico.ca,13961950,000000121208963,5,5,,5
286075,14-NOV-11,13-NOV-11,Grace,,en,64.231.95.88,mtjohnson@sympatico.ca,13964756,000000121209645,5,5,,5
286076,14-NOV-11,13-NOV-11,Jose,,en,64.231.95.88,mtjohnson@sympatico.ca,13964758,000000121209485,5,5,,5
286077,14-NOV-11,13-NOV-11,Etienne,,fr,70.55.100.199,toto2007@sympatico.ca,13966464,000000121207257,5,5,Moins de temps d'attente.,5
286078,14-NOV-11,13-NOV-11,Nischal,,en,76.71.31.212,wolf.zimmer@sympatico.ca,13966728,000000121213452,4,3,,5
284560,15-NOV-11,13-NOV-11,Jacqueline,,en,70.26.16.55,carlleroux@sympatico.ca,13961286,000000121214947,4,5,"Better overall tech support. The support offered by Jacqueline on November 13 was excellent. She knew her stuff and I would have rated this experience excellent all-around had it not been for the fact that this was my second time contacting Bell tech support in less than 24 hours for the same issue. The first time I called was around 1:30 am that same day. The call lasted 55 minutes and nothing was resolved. The tech agent I spoke with determined that my NIC card was corrupt/defective and that I should have it replaced. Without this, Bell tech support would not be able to assist me further with my issue. I knew this was not the problem after I tried accessing the internet with a secondary laptop only to experience the same issue of non-connectivity. This is what prompted me to contact tech support a second time. Prior to my second call, I had contacted a competitive internet provider and was bound determined to switch providers the very next day. I was very frustrated that this issue resulted in not having internet access from 9pm on Friday November 11 until 6:20 pm Sunday November 13. Almost 2 full days without internet service through no fault of mine. I had to retrieve and respond to my emails from an internet cafe early on Sunday afternoon. As it stands, Jacqueline not only saved me an additional unwarranted purchase, she managed to retain me as a Bell customer. 2 days after Jacqueline's assistance, my internet is still working extremely well.

-Carl Leroux / Ottawa ON / Canada ",4
284561,15-NOV-11,10-NOV-11,Jesus,,en,174.89.43.184,graham.thurston035@sympatico.ca,13932852,000000121165423,5,4,,4
284562,15-NOV-11,26-OCT-11,Krishidhar,,en,68.202.126.207,terry.shewchuk@sympatico.ca,13775680,000000120820296,1,1,"After my call I checked  line (which went dead}This is  A( FAX LINE) AND i CALLED TO VERIFY and there is no fax response.
We are out of the country for 6 months and now have no way to do anything more? ",2
284563,16-NOV-11,15-NOV-11,Revathi,,en,67.70.161.10,crs3@sympatico.ca,13978380,000000121265133,5,5,,5
284564,16-NOV-11,15-NOV-11,Preethi,,en,70.31.49.106,amgould@sympatico.ca,13976620,000000121244328,5,5,"Absolutely NOTHING could have made it better. This young woman, PRITHA, was warm, super-competent, kind, soothing, and technologically savvy. What a perfect experience for me with an expert! My old emails were doubling and tripling, and my day was being ruined. And as a professional author and journalist, I was losing valuable time and work-potential. Pritha was remarkable, as she sped up my machine, taught me key skills, and got rid of all the worms and problems. A dynamite woman.",5
284565,16-NOV-11,15-NOV-11,Keith,,en,65.95.227.88,todor.minovski085@sympatico.ca,13987590,000000121264250,5,5,Nothing.,5
284566,16-NOV-11,15-NOV-11,Jose,,en,74.15.60.77,wayne.blatchly@sympatico.ca,13988020,000000121247228,5,5,I can not think of anything .,5
284567,16-NOV-11,15-NOV-11,Alex,,en,174.91.245.140,interbrood@bell.net,13980856,000000121248757,5,4,,5
284568,16-NOV-11,15-NOV-11,Kevin,,en,174.94.18.22,wmbgroup@sympatico.ca,13988152,000000121248624,4,3,"Sent the replacement modem to the correct address - ie the one that bill has been sent to for the last 16 years - not some fictutious address that who knows where Sympatico got from. And then hound the account owner to return these 2 modems that BELL sent to the wrong place!!!! 

Hopefully this 6th call will FINALLY solve the problem & customer dissatifaction that wouldn't even have arisen in the first place if Bell had 1 centralized database for customer contact info.",2
284569,16-NOV-11,15-NOV-11,Akrem,,fr,74.198.164.230,david-desjardins@sympatico.ca,13978668,000000121255348,1,1,,1
284570,16-NOV-11,15-NOV-11,Mauricio,,fr,67.68.104.125,gmadion@sympatico.ca,13980224,000000121259842,4,4,"Tout c'est bien passé.
Mon conseiller a été très patient.
Le problème est résolu.",5
284571,16-NOV-11,15-NOV-11,Annie,,fr,76.67.49.241,pierrelamothe@bell.net,13985184,000000121260920,5,5,,3
284572,16-NOV-11,15-NOV-11,Rene Jose,,en,70.54.153.92,parsons-brown@sympatico.ca,13984862,000000121250071,5,4,the consultant was excellent.  He was thorough and went through the steps at a comfortable pace for me.  ,5
284573,16-NOV-11,15-NOV-11,Med Ali,,fr,65.93.14.225,polpo@sympatico.ca,13985262,000000121263645,5,5,rien,5
284574,16-NOV-11,15-NOV-11,Mike,,fr,70.55.208.217,annieaugerpascal@bell.net,13976830,000000121255398,4,4,suivre les demandes faites lors de mon appel de octobre tout de suite,4
284575,16-NOV-11,15-NOV-11,Melvin,,en,76.64.206.47,wbpaterson@sympatico.ca,13988032,000000121262596,5,5,Absolutely nothing.,5
284576,16-NOV-11,15-NOV-11,Sandra,,en,174.88.3.118,caroluni@sympatico.ca,13977888,000000121244622,1,1,"Advise the call center ASAP when Ontario Rural service is DOWN, not 2 days later....and have a recording telling callers of the situation, so we do not wait on hold for HOURS.",1
284577,16-NOV-11,15-NOV-11,Evan,,fr,70.55.204.123,marjo26@sympatico.ca,13983504,000000121255108,5,5,,5
284578,16-NOV-11,15-NOV-11,Belhassen,,fr,70.26.245.165,nordine.loudhni@bell.net,13984618,000000121262304,5,5,,3
284579,16-NOV-11,15-NOV-11,Nasra,,en,64.229.176.11,p.s.burns@sympatico.ca,13984810,000000121245457,5,4,,4
284580,16-NOV-11,15-NOV-11,Estephania,,en,70.29.32.75,ilda65@sympatico.ca,13980800,000000121265079,3,3,"I still don't like getting only 25GB, I was told at first 60gbs (not that I'll use it...it's the principle of it) and then I was told that I couldn't get this plan if I got that amount (not true, since my friend got it!!)
I  am wasting time answering this survey, since no one reads it and don't do anything about it!,...it's just a waste of time (I've answered before and no one took any notice)
The tech is suppose to come on Friday...we shall see if that will transpire!It took me ONE year to have my modem changed!!!!!!!!!and I had to pay for the rental and INSURANCE that I didn't need it
I would like to get the 6o 
Gbs that I was told before!WITHOUT paying the $5 insurance ( I already paid for the whole year)!!!",2
284581,16-NOV-11,15-NOV-11,Hatem,,fr,65.92.164.249,jgillesbelcourt@sympatico.ca,13981462,000000121260371,5,4,Celui qui ma répondu a très bien fait ,5
284582,16-NOV-11,12-NOV-11,Roy,,en,173.195.58.136,mkm2001@sympatico.ca,13957130,000000121204750,4,1,Posted on the internet or on phone inquiry line that internet was down in the area then I wouldn't have had to wait 1 hour on hold to be told that..,3
284583,16-NOV-11,15-NOV-11,Ashwini,,en,65.94.100.69,maria.calvo@sympatico.ca,13983402,000000121245952,5,4,nothing,5
284584,16-NOV-11,15-NOV-11,Brittany,,en,130.113.122.55,hellenw@sympatico.ca,13980606,000000121252239,5,5,"Brittany was really good in explaining the different options for me, and for giving me advise for my internet service ongoing forward.",5
284585,16-NOV-11,15-NOV-11,Harathi,,en,70.27.68.156,mjmaguire1@sympatico.ca,13984100,000000121244439,5,5,nothing - your response time and help was excellent.,5
284586,16-NOV-11,14-NOV-11,Juan Carlos,,en,70.48.184.162,neilmacduff@sympatico.ca,13973100,000000121235489,5,5,Everthing was perfect.,5
285054,13-NOV-11,12-NOV-11,Vijay,,en,216.110.251.112,rgodin31@bell.net,13958168,000000121205787,3,1,"I was told Bell's service is down for maintenance...it has been over 24 hours now! This is affecting my work and my livlihood...I will be cancelling on Monday ... EVERYTHING! Phone, internet, etc YOU HAVE BROKEN OUR CONTRACT! I have NEVER had such bad internet service in 20 years with other companies.",1
285055,13-NOV-11,12-NOV-11,Rudys,,en,67.70.17.15,ivankmills@sympatico.ca,13954906,000000121197603,2,3,"Being a senior I would prefer to speak to someone in Canada.  I have trouble sometimes (because of hearing) with accents.  I am not a techie person and it was difficult for me to understand what he was telling me.  He told me to do a couple of things to maintain my account and when I tried them, they did not work for me.",3
285056,13-NOV-11,11-NOV-11,Houssem,,fr,67.68.107.154,jmethot_mfleming@bell.net,13945148,000000121188139,5,5,,5
285057,13-NOV-11,11-NOV-11,Preethi,,en,70.49.145.44,maryswitzer1@sympatico.ca,13946992,000000121178625,1,1,"I was transferred 3 times ,kept on the line waiting and waiting then put on hold and waited for 20 min. before I realized I had been forgotten.no one seemed to know how to answer my question",1
285058,13-NOV-11,11-NOV-11,Rudys,,en,70.52.186.122,anita.kitchak@sympatico.ca,13940924,000000121175283,4,3,,4
285059,13-NOV-11,12-NOV-11,Kevin,,en,174.89.139.42,salrico@sympatico.ca,13958558,000000121195808,5,5,2 hour wait time,4
285060,13-NOV-11,25-OCT-11,Mohamoud,,fr,174.95.251.109,pontbriand.f@bell.net,13758456,000000120790492,3,2,,3
285061,13-NOV-11,12-NOV-11,Matthew,,fr,174.89.138.64,mboudreau10@sympatico.ca,13956902,000000121204547,1,3,"Mon premier appel s'est fait à 16h50 et je n'ai pas eu de réponse avant 19h30. On m'a fait patienter en attente tout ce temps en me transférant d'un commis à l'autre (3 différents) sans me donner de réponse.  Vers 19h30 le 3e commis m'a informer que Bell avait des problèmes de conectivité dans toute la province de l'Ontario et que je devais patienter jusqu'à demain pour que le service se règle.  J'aurais été satisfaite de cette réponse dès 16h50. Plutôt,j'ai perdu ma soirée en attente en pensant qu'il s'agissait d'un problème avec mon ordinateur. Je m'attends à recevoir une compensation pour le service interrompu(de vendredi pm à dimanche pm)et je m'attends à avoir une réponse franche et immédiate lorsque le service est interrompu. ",
285062,13-NOV-11,12-NOV-11,David,,en,74.15.60.177,stevefarrell@sympatico.ca,13959196,000000121205180,5,5,Less wait time for call to be serviced. ,4
285063,13-NOV-11,12-NOV-11,Maria,,en,69.158.82.98,wyacura@sympatico.ca,13960046,000000121190983,3,4,"Initially, I had been misinformed and was expecting a new modem on a certain day.  I never received it and continued to have problems and then I had to call to follow-up.  It was only then the problem was correctly (seemingly) diagnosed and did not require a new modem after all.",3
285064,13-NOV-11,09-NOV-11,Bobbie-Jo,,en,64.229.96.49,terrycain@sympatico.ca,13927954,000000121133489,5,5,,5
285065,13-NOV-11,12-NOV-11,Reshma,,en,70.55.50.47,garydale@sympatico.ca,13954200,000000121200600,5,5,reduce the many telephone number directions when we first call,5
285066,13-NOV-11,08-NOV-11,Serina,,en,174.88.207.62,ckpellar@bell.net,13907092,000000121107465,2,1,"When the internet connection was installed, there was an issue with the internet speed and work was done on the line around the corner from our house.  When we called we were unable to upload some pictures and I was calling to see if the speed could be checked.  The Bell technician said he could do it at his end and was to get back to me the next day.  I still have not recieved a phone call or email.  Advising if the speed is normal.",3
285067,14-NOV-11,24-JUL-11,Karen,,en,204.40.1.129,sammilhossain@bell.net,12694447,000000118699306,1,1,"
I have moved new home and also moved from Rogers as I though bell might have better services.
The following is my experience with Bell.

1.	Bell Telephone service :  
My telephone line disturbing as Bell technician installs Bell Home phone and Internet through one single telephone line. When I talked to customer service, I have been told problem with my Telephone set or telephone line, this responsibility to check and correct this problem.
As requested, Bell telephone/internet technician visit schedule was made and agreed by me at  6:PM for particular day, as  me and my wife both are working and will be back at home by 6PM, but technician came around 3PM and post a note at door like there is nothing  wrong with bell connection , although he did not got chance to get into my home to check  my telephone/internet problem. Next month I got $99 charge for this visit ( although I did not singed or agreed completion of service) , whereas bell technician did not change or work anything at my home internal connection. 
2.	Bell TV  billing : 
My experience every month since July My One Bell bill is incorrect; Bell always charges more considering my contact with Bell. Like I have been charged PVR+ additional $24=20+4 for three months together on September bill. Whereas PVR is free for 2 years. I have asked to change Billing systems, customer service told me they will not change as this is a basic billing systems. I have been told that this amount may adjust next 12 months period on credit basis.
3.	Commitment and information :  
In some extent I found whatever Bell told me is not correct, different level of Bell people are giving me different information , like Bell customer service  told me there is not promotion are available for Bell internet Fibe 12 or 16 or 25  but came to know from Bell Loyalty that there is 50% discount for 12 months for Bell Fibe 12 or 16 or 25 . I have been charge $44 and $4.95 for modem for bell fibe 6 whereas Bell fibe 16 is available with 50% discount around $33. I have been paid more money for less internet speed due to customer service wrong information, my question who going to pay me for that , is customer service or Bell management. 
4.	Time spent
Due to above issue I have spent every week more than  2 hours with customer service without any result , I have been pass through 4-5 people and everything I have to explain what is my problem and they always argue that they are correct and bill are correct. 

Finally I would say, if bell is not take all this customer service and information integrity issue seriously, dont know how long bell can continue their business , its a big question now? 
",1
285068,14-NOV-11,13-NOV-11,William,,en,184.148.185.174,gordon.roller@sympatico.ca,13962590,000000121215936,4,4,Call was a bit long.,4
285069,14-NOV-11,13-NOV-11,Haricharan,,en,70.54.113.38,judy_miles@bell.net,13963482,000000121212224,5,5,"As I was not talking to the tech, someone else was, all I can say, is this person was able to run through the program efficiently with the individual they were talking to and in a short period of tiem.  Thank you again",5
285070,14-NOV-11,08-NOV-11,Luis,,en,76.69.5.92,sfiore@bell.net,13916164,000000121120427,5,5,,5
285071,14-NOV-11,11-NOV-11,Pau,,en,174.89.171.45,1fishers1@bell.net,13940096,000000121172410,5,5,nothing,4
285582,15-NOV-11,14-NOV-11,Wissem,,fr,174.89.240.185,michel.fortin9@sympatico.ca,13972742,000000121233808,1,1,"M'aider à me reconnecter à Internet. J'ai reformaté mon disque dur de mon Mac mini et depuis Safari apparait mais disparait aussitot, Mail ne veut pas se connecter au port 25 et j'ai découvert depuis qu'il y a probablement un problême sur le port 25 du à Bell.
Mon FAI devrait me fournir un autre port d'accès.
On m'a dit que c'était un problème de branchement et que je devrais voir un thecnicien.",
285583,15-NOV-11,14-NOV-11,Ines,,fr,65.94.24.34,claude.breden@sympatico.ca,13968498,000000121224774,3,3,,4
285584,15-NOV-11,11-NOV-11,Youssef,,fr,184.145.177.111,ericarchambault@bell.net,13943254,000000121178576,5,2,internet trop lent,5
285585,15-NOV-11,14-NOV-11,Denis,,fr,67.71.118.196,andre.veilleux@bell.net,13967410,000000121231771,5,5,toute a ete résolue,5
285586,15-NOV-11,14-NOV-11,Samuel,,en,174.91.80.81,aterlizzi@bell.net,13967608,000000121220632,5,5,,5
285587,15-NOV-11,14-NOV-11,Jose,,en,70.27.64.83,distinguishingkitchens@bell.net,13969096,000000121226433,5,5,Nothing,5
285588,15-NOV-11,12-NOV-11,Moemen Belleh,,fr,70.55.64.66,jacquesmarchand@sympatico.ca,13954982,000000121196946,4,3,Le serveur n`était pas disponible pour compléter l`installation du nouveau modem.,4
285589,15-NOV-11,14-NOV-11,Ahmed,,fr,67.68.115.60,benjacques@sympatico.ca,13967802,000000121232014,4,2,"Quoique le service fut très bien, j'aurais aimé que le technicien détecte avant que mon problème relevait de l'ordinateur de mon employeur.  
J'ai été avec lui 1 heure, et après 10 minutes je lui ai soulevé l'idée que mon problème était peut-être dû à l'ordi de mon employeur. Il m'a dit que non, mais après 1 heure c'était tout de même le constat... ",5
285590,15-NOV-11,14-NOV-11,Diego,,en,184.147.177.207,joan.harris@sympatico.ca,13971084,000000121233153,5,4,,4
285591,15-NOV-11,14-NOV-11,Rocco,,en,70.50.97.84,mlvjwv@bell.net,13972890,000000121220379,5,5,,5
285592,15-NOV-11,14-NOV-11,Ronald,,en,69.158.174.139,dc.elliott072@sympatico.ca,13968888,000000121224606,4,5,,4
285593,15-NOV-11,14-NOV-11,Moses,,en,70.48.241.205,noelstars4336@bell.net,13973232,000000121223555,5,5,"Too bad  the technician did not tell us ,that we would loose all our contact by changing from sympatico to bell.net
took us hours to create a file again .otherwise he was very nice and polite , guess  he forgot .",4
285594,15-NOV-11,15-NOV-11,,,fr,70.48.124.87,,,,5,5,faire un suivit entre les différent départements.,5
285595,15-NOV-11,14-NOV-11,Robbie,,en,174.88.189.210,lcassini@sympatico.ca,13971788,000000121227044,4,3,,3
285596,15-NOV-11,14-NOV-11,Lobna,,fr,76.64.89.174,rachel.denis@sympatico.ca,13973852,000000121222375,4,5,rien,4
285597,15-NOV-11,09-NOV-11,Seshadri,,en,70.48.112.174,ldt1998@sympatico.ca,13923908,000000121126998,4,4,,4
285598,15-NOV-11,14-NOV-11,Tyrone,,en,70.49.99.99,katherine.munoz@bell.net,13971442,000000121223892,5,5, when ,5
285599,15-NOV-11,14-NOV-11,Cathrine,,en,70.29.112.223,bob.gooch@sympatico.ca,13967924,000000121233831,5,5,Fixed my problem the first time I called about 1 month ago,4
285600,15-NOV-11,14-NOV-11,Ryan,,en,174.91.12.125,tracey110@sympatico.ca,13975310,000000121232045,3,3,"I do not understand why it takes 6 telephone calls to get something changed. Even a that, the subsequent billing did not agree with the confrmation sent by the agent. The latest confirmation included dollar figures that did not agree ith what I was told. I tried  reply to the email, but Bell does not accept replies for ""security"" reasons. How does one communicate with the agent, as a telelphone call can go anywhere in the world, and the chances of getting back to the original agent is non-existent. I have responded to these feedback emils nd expressed my displeasure and never heard another thing, which leads me to believe that nobody reads these anyway. At this stage, I am not quite sure what the next billing will show. But if it is not satisfactory, I will be calling again. Quite frankly, I have a distrust of Bell, as more often thantnot, the actions do not match the words. Time will tell. Thankfully there are competitive providers.",3
285601,15-NOV-11,14-NOV-11,Oscar Ernesto,,en,70.49.135.136,morsdavis@sympatico.ca,13972962,000000121223939,1,1,"Resolved my serious problem which Bell has caused with no warning and refuses to do anything about.  How can I contact Customer Service!, i.e. John Watson, the executive who wrote the introductory letter to this survey?",1
285602,15-NOV-11,14-NOV-11,Youssef,,fr,67.68.172.6,andre.caro@sympatico.ca,13967400,000000121227757,5,5,,5
285603,15-NOV-11,12-NOV-11,Rahma,,fr,69.159.153.196,michelverreault@bell.net,13957028,000000121190919,3,1,"Nous voulions créer une deuxième adresse internet et ça n'a pas été possible. après plus d'une heure passé au téléphone avec l'assistance technique, j'ai été informé que ce n'était pas possible car le serveur était défectueux",2
285604,15-NOV-11,12-NOV-11,John,,en,184.146.108.74,gberry1@sympatico.ca,13954226,000000121203667,1,4,,1
285605,15-NOV-11,14-NOV-11,Darlene,,en,70.50.6.169,my3sons3@sympatico.ca,13973060,000000121231536,5,5,,4
285606,15-NOV-11,15-NOV-11,,,fr,66.130.113.75,,,,2,2,,3
285607,15-NOV-11,13-NOV-11,Catherine,,en,76.65.46.138,troy.purcell@sympatico.ca,13966490,000000121208366,1,1,Followed through with concerns and not close ticket without resolving. Had to call again on the Monday and was told the ticket was closed....no explaination! Looking to cancel service due to too many unresolved calls regarding the same issue over and over again. Wow!!!! Not impressed!!! ,1
285608,15-NOV-11,13-NOV-11,Ayoub,,fr,70.55.119.158,alain.mathieu@sympatico.ca,13960522,000000121206607,5,5,Le temps d'attente a été un peu long. environ 15 minutes,5
285609,15-NOV-11,12-NOV-11,Mohammed,,en,174.93.85.140,ngwray@sympatico.ca,13957396,000000121193048,4,5,Clarify the nature of my inquiry faster or escalate to more senior support.,4
285610,15-NOV-11,14-NOV-11,Celina,,en,70.30.68.120,gs.dds@sympatico.ca,13970192,000000121227686,4,4,,5
285611,15-NOV-11,10-NOV-11,Mindy,,en,70.127.176.76,barrie.robson@sympatico.ca,13929890,000000121159790,2,1,"We were going on vacation, I was trying to do some work on my computer before we went. My computer interenet seemed to have been cut off. The first lady I spoke to was help ful but it seemed to be out of her realm of help. She put me to another fellow who didn't resolve my problem but said he would get back the following day but no phone call was received my computer service at home is still not working to my knowledge.",1
285612,12-NOV-11,11-NOV-11,Rodrigues,,fr,76.64.26.63,marioduplessis@sympatico.ca,13946852,000000121186761,3,2,résoudre mon problème,3
285613,13-NOV-11,11-NOV-11,Tayssir,,en,69.158.116.20,mukendie@bell.net,13947732,000000121181672,5,5,,5
285614,14-NOV-11,13-NOV-11,Mohammed,,en,76.69.205.136,jrgrant@sympatico.ca,13963446,000000121215126,5,5,"Muhammed fixed the password prob. the reps other 2 were useless.
I am seriously considering changing from Bell. it tooke 3 attempts & too much time to solve a prob that should not happen.",1
285615,14-NOV-11,12-NOV-11,Manoranjith,,en,70.53.1.80,morlin@bell.net,13957228,000000121193918,5,4,,5
286079,14-NOV-11,13-NOV-11,Nelly,,en,76.71.31.212,wolf.zimmer@sympatico.ca,13966726,000000121212880,3,3,,5
286080,14-NOV-11,07-NOV-11,Mohamed,,fr,70.53.176.41,gaetane.caron@sympatico.ca,13896008,000000121085249,5,2,"mon cout internet est trop cher. pour ce que nous sommes capable .et les membres de ma famille aussi .si moins cher plus de personne pourraient avoir internet.
Gaétane",5
286081,14-NOV-11,13-NOV-11,Mohamed,,fr,70.51.147.182,ritalemelin@bell.net,13965538,000000121216330,5,5,,5
286082,14-NOV-11,13-NOV-11,Gloria,,en,70.26.3.217,kellymcc@sympatico.ca,13963622,000000121215706,5,5,,5
286083,14-NOV-11,11-NOV-11,Alun,,en,70.51.108.156,kennycwong@sympatico.ca,13945708,000000121173113,5,5,,5
286084,14-NOV-11,11-NOV-11,Hector,,en,70.52.173.110,john.whodgson@sympatico.ca,13945288,000000121172660,3,1,Advised to go to a technician as I have a surf and asked who my security is.  Told him Norton.  On my own I decided to try a full search with Norton and got my problem solved by them.  ,5
286085,14-NOV-11,12-NOV-11,Sabha,,en,70.30.18.45,f.livingstone@sympatico.ca,13953880,000000121200047,3,2,Have more knowledgeable staff,4
286086,14-NOV-11,13-NOV-11,Priya,,en,70.29.22.235,cpurden@sympatico.ca,13961648,000000121215058,5,5,nothing,5
286087,14-NOV-11,12-NOV-11,Matthew,,en,152.72.151.71,runnerchick@bell.net,13958456,000000121205390,1,3," - Do not keep people on hold for over an hour.  Not acceptable.
 - Provide an automatic recorded message when rural internet is down.
 - Customer service rep was vague, changed his story and as a result we had no confidenece in what he was saying.
 - when our contract expires December 1st are switching to Rogers internet services.  Do NOT renew our contract.",1
286088,14-NOV-11,13-OCT-11,Houcine,,fr,216.226.55.49,mercedes-duval@bell.net,13611506,000000120532771,4,5,,4
286089,14-NOV-11,13-NOV-11,Andre,,en,76.66.126.124,shirley.mcintosh002@sympatico.ca,13965980,000000121213288,4,3,"Have your office not make mistakes. My TV was turned off and should not have been. As it was Sunday, Andre could not have them turn it on.  ",4
286090,14-NOV-11,04-NOV-11,Nagender,,en,174.88.148.76,pjtrcandela@sympatico.ca,13873248,000000121038309,4,4,,4
286091,14-NOV-11,13-NOV-11,Naveenkumar,,en,159.18.246.216,gmoses@sympatico.ca,13962578,000000121213072,5,5,"issue was with my corrent password and the technician was not able to reset or change the current password, so the issue had to be escalated to a hire level, whose service was not available at the time of my call; so the matter was resolved at a later date; however, my call was dealt with satisfactorily by the attending technician at the time.",5
286092,14-NOV-11,12-NOV-11,Moez,,en,70.24.174.128,madeleine_demers_7@sympatico.ca,13956558,000000121200457,4,4,,4
286093,14-NOV-11,08-NOV-11,Nadia,,fr,74.15.231.60,arpie8@sympatico.ca,13905672,000000121101427,5,5,j'ai telephone 3 fois ..c'est la troisieme fois qu'on a arrange l'affaire.,5
286094,15-NOV-11,14-NOV-11,Zoubeir,,fr,70.30.205.47,carolenenecookie@sympatico.ca,13968225,000000121226202,5,5,me faire servir en francais dans ma langue dorigine merci,4
286095,15-NOV-11,14-NOV-11,Aymen,,fr,70.53.219.219,gilles165@sympatico.ca,13970050,000000121228802,5,4,,5
286096,15-NOV-11,11-NOV-11,Kevan,,fr,174.88.247.93,louise.szczerbinski@sympatico.ca,13946380,000000121171155,5,5,,4
286097,15-NOV-11,14-NOV-11,Henry,,en,74.15.25.54,jebarb@sympatico.ca,13970914,000000121224071,4,4,,5
286098,15-NOV-11,14-NOV-11,Padmanaban,,en,67.68.137.49,ellenswing@bell.net,13969430,000000121233904,4,4,"I did experience some difficulty in understanding his English, but he was very patient and would stay this was more my problem than his.",5
286099,15-NOV-11,14-NOV-11,Sharon,,en,70.53.3.5,sueweber@bell.net,13974940,000000121230652,1,1,,1
286100,15-NOV-11,08-NOV-11,Elmer,,en,76.71.76.133,suzanne.todd@bell.net,13916764,000000121114992,5,4,,4
286101,15-NOV-11,14-NOV-11,Abdulkarim,,en,174.95.72.19,alli.s@sympatico.ca,13967332,000000121224534,1,1,Have someone on the other end who had a good command of the english language and no accent.,1
286102,15-NOV-11,14-NOV-11,Neha,,en,174.89.126.227,dutchy@bell.net,13969296,000000121218786,3,3,,3
286103,15-NOV-11,09-NOV-11,Juan,,en,70.53.24.78,ttapp@sympatico.ca,13928238,000000121132187,5,4,,5
286104,15-NOV-11,14-NOV-11,Oliver,,en,70.31.50.203,felinefine@bell.net,13969640,000000121234929,5,5,"The gentleman was very through, he made sure I was happy. And took the time to do extras.",5
286105,15-NOV-11,14-NOV-11,Francis,,en,50.100.39.76,aletha@sympatico.ca,13967260,000000121224791,4,4,"Hi- My talk with Francis was good.  My talk with the last woman, Chantelle was very good.  My talk with two reps in between, wasn't very good.  The third one disconnected us when he was finding the information (after me waiting for 10 minutes for him to find it). He had my information so he should have phoned me back.  I have one bill but I have to phone multiple people when I have issues - and go through the whole process each time.  This could definitely be improved.  ",4
286106,15-NOV-11,14-NOV-11,Insaf,,fr,67.68.198.61,charlo.lheureux@sympatico.ca,13968366,000000121229759,1,1,Me dire simplement que mon compte Bell avait déjà un # d'utilisateur: perdu 45-60 minutes à ouvrir MonBell,
286107,15-NOV-11,04-NOV-11,Samuel,,en,174.89.250.29,mike_12@sympatico.ca,13872056,000000121036223,4,5,,5
286108,15-NOV-11,14-NOV-11,Imen,,fr,70.52.100.155,lbourq@sympatico.ca,13971782,000000121227212,4,5,,5
286109,15-NOV-11,14-NOV-11,Elijah,,en,70.24.173.9,howard.steinberg@sympatico.ca,13970438,000000121229476,3,4,,3
286110,15-NOV-11,10-NOV-11,Houssem,,fr,74.12.167.134,lroy000@sympatico.ca,13935408,000000121166450,5,4,,5
286111,15-NOV-11,14-NOV-11,Shawn,,en,70.24.232.195,roslyn21@bell.net,13974216,000000121234359,4,4,,5
286112,15-NOV-11,07-NOV-11,Khaoula,,fr,70.53.217.15,marleau.r@bell.net,13899692,000000121068543,5,5,,5
286113,13-NOV-11,12-NOV-11,Tarek,,fr,184.144.242.97,claireandre@sympatico.ca,13952838,000000121197260,4,4,Il y a des changements qui m'empêchent de naviger comme auparavant. Je vais vous envoyer des questions que je prépare actuellement ,4
286114,13-NOV-11,12-NOV-11,Bilel,,fr,174.89.165.238,germain.derome@sympatico.ca,13954292,000000121203882,5,5,,5
286115,13-NOV-11,12-NOV-11,Pamela,,en,174.93.219.104,snbayley@sympatico.ca,13959034,000000121192737,5,5,"I only had to wait a few minutes to get connected to the technician, so keep up the improvement in cutting down waiting times. ",5
286116,13-NOV-11,12-NOV-11,Lise,,fr,70.26.247.49,mireillemcnulty@bell.net,13957097,000000121193625,5,4,"rien de special, pour le moment, j'aviserai si la fecture n'est pas tel que promise. merci
",5
286117,13-NOV-11,12-NOV-11,Kais,,fr,174.91.246.106,couturier.yves@sympatico.ca,13952964,000000121201381,5,5,rien,5
286118,13-NOV-11,11-NOV-11,Naim,,fr,65.92.37.175,errol.gauthier@sympatico.ca,13943274,000000121187240,5,5,"Rien d,autres tout etait parfait.",5
286119,13-NOV-11,12-NOV-11,Mahdi,,fr,70.53.170.176,gtojudge70@sympatico.ca,13954500,000000121196986,4,3,Rien de plus j'ai retrouver mon mot de passe,5
286120,13-NOV-11,12-NOV-11,Eduardo,,en,76.64.194.168,gerryruth@bell.net,13954296,000000121203831,4,4,"follow-up after reinstallment of
internet       computer had crashed by
unknown virus",5
284587,16-NOV-11,15-NOV-11,Adnene,,fr,76.67.142.62,calmn@sympatico.ca,13977778,000000121255423,5,5,rien,5
284588,16-NOV-11,15-NOV-11,Brett,,en,184.144.46.219,alan.francis@sympatico.ca,13976432,000000121261323,5,5,,5
284589,16-NOV-11,16-NOV-11,Jacqueline,,en,174.95.92.94,milli.fear@bell.net,13984058,000000121266842,5,4,"I must commend Jacquelne for her prompt
help and her expertise in her job. I must ay Bell is improving, only snag is 
because I am computer illiterate there 
should be an easier, simplier way for
people like me. ",5
284590,16-NOV-11,15-NOV-11,Sukumar,,en,70.27.125.88,jgdooley@sympatico.ca,13981460,000000121262237,5,5,,5
284591,16-NOV-11,11-NOV-11,Tony,,en,67.71.22.107,angela84@sympatico.ca,13940890,000000121170414,5,5,,5
284592,16-NOV-11,15-NOV-11,Rudolf,,en,70.49.134.103,arlenea37@sympatico.ca,13976898,000000121251169,4,4,Help me to make the print on my computer screen a little darker and larger.Everything is pale blue grey and somewhat difficult to see,4
284593,16-NOV-11,15-NOV-11,Priya,,en,174.95.145.34,wmcfall@sympatico.ca,13988154,000000121258404,5,5,,5
284594,16-NOV-11,15-NOV-11,Karen,,en,70.27.18.138,muirs4@sympatico.ca,13984350,000000121246712,4,4,Accent on service rep. made it hard to understand.,4
284595,16-NOV-11,15-NOV-11,Christine,,en,70.51.169.27,c.kratel@sympatico.ca,13977738,000000121261322,4,4,,5
284596,16-NOV-11,13-NOV-11,Sushil,,en,76.69.34.18,jnb3@sympatico.ca,13963248,000000121206430,3,1,Mean what you say.,
284597,16-NOV-11,15-NOV-11,Amira,,fr,70.49.55.8,Sylocas@bell.net,13976092,000000121245498,5,5,Tout a été fait avec beaucoup de professionalisme.,5
284598,16-NOV-11,15-NOV-11,Hsine,,fr,70.53.147.99,aime.keroack@sympatico.ca,13976364,000000121252507,4,4,,4
284599,16-NOV-11,14-NOV-11,Joshua,,fr,70.30.159.170,sylvain.harvey2@sympatico.ca,13974996,000000121226837,3,3,"j ai du attendre 20 minutes avant de parler a quelqu un,  ce n est pas normal . En plus j ai du parle avec un individu qui ne restais pas surement au quebec. ",3
284600,16-NOV-11,15-NOV-11,Anne,,en,204.101.237.139,mlloyd-smith@sympatico.ca,13984135,000000121263221,2,1,"I didn,t call at 12 am. 
Accents were very difficult to understand. 
I was promised a follow-up call at a specific time to resolve my question - noone ever called! ",3
284601,16-NOV-11,15-NOV-11,Samantha,,en,70.30.235.185,rghandhi@sympatico.ca,13985658,000000121252648,1,1,"stop the on-hold times (over an hour in total). connect me to John Watson 
Executive Vice President Customer Operations, Customer Service, as per his letter to me (they could not do that). connect me to ANYONE who could help with my problem. Give me the monthly price, I was promised as a long-time (since 1996) highspeed customer. Value my 17-year loyalty, and recognize me as a valuable customer. Connect me with any of your directors, as I am calling to STAY a customer of BELL sympatico. I have left voicemails at your corporate office again today, with followup emails to attn BELL EVP John Watson and BELL SVP, Steve Bickley. I still have not received any reply to my 4th request since June 30th, 2011. Someone please CALL ME, or reply asap.
I have spent countless lunch hours to stay with Sympatico.ca since 1996. These regular increases to price , continue to bully me into cancelling my Grandfather account. It is a constant torture to call your offcie , wait, and get nothing, or get a call back promise. Your billing service is truly abhorrent, that is why my neighbours have all moved to Videotron many years ago. Please have one of your directors call me at either 514-877-9443 office or at home at 514-767-8978. R. Ghandhi  
",1
284602,16-NOV-11,15-NOV-11,Aivi,,en,76.69.43.89,alightford@sympatico.ca,13976538,000000121253528,5,5,nothing,4
284603,16-NOV-11,15-NOV-11,Estephania,,en,69.159.75.166,bd.jewell@sympatico.ca,13977148,000000121252206,5,5,,5
284604,16-NOV-11,15-NOV-11,Thierry,,fr,207.253.186.49,trebor1@sympatico.ca,13987678,000000121244623,1,1,"1- votre téléphoniste me parlais d'un pays étranger. Ce qui pour moi est un manque de respect envers votre clientèle Canadienne. Il y a assez de chômage au pays pour créer des emplois localement.
2- J'ai demandé une réponse claire et précise a savoir a quel momment a St.Damien internet haute vitesse serait disponible.La réponse fut qu'il ne le savait pas. Cela fait 3 fois que j'essais d'obtenir cette réponse depuis 2 mois et la réponse est toujours la même. Cela fait 10 ans que j'habite St Damien.Je vous ai fait parvenir une pétition il y plusieurs années et je n'ai jamais eu d'accusé de réception. Si  réellement vous voulez améliorer votre service communiquez avec moi par téléphone et je vous expliquerez tout mon cheminement dans ce dossier. Par contre je vous avise que j'ai effectué une réservation de service avec Explornet satellite bien malgré moi. J'ai bien avisé les préposés qui mon répondu lors de mes appels que si j'obtenais pas de réponse à ma question que Bell perdrait un client.
Le temps d'attente est terminé toute les municipalité autour de St.Damien ont le service haute vitesse et nous ont nous fait attendre sans raisons valable. C'est malheureux mais vous avez tout fait pour que cela arrive.
Robert Fortier  450-835-5051 Si vraiment  
ce sondage est sérieux j'aimerais élaborer sur le sujet   ",1
284605,16-NOV-11,14-NOV-11,Ajay,,en,70.50.59.250,AdrianneOD_007@bell.net,13966882,000000121230466,5,5,Do not use overseas operators 9/10 wrong number,5
284606,16-NOV-11,15-NOV-11,Houcem,,fr,76.67.141.229,joelle2605@bell.net,13981658,000000121263151,2,1,,4
284607,16-NOV-11,15-NOV-11,Hechmi,,fr,76.67.141.229,joelle2605@bell.net,13981660,000000121264418,3,4,,4
284608,16-NOV-11,15-NOV-11,Ana,,en,76.67.80.143,pbeens000@sympatico.ca,13985006,000000121264981,5,5,can't think of a thing,5
284609,16-NOV-11,08-NOV-11,Claudia,,en,67.70.21.191,russelrowe@sympatico.ca,13915780,000000121121633,5,5,,2
284610,16-NOV-11,15-NOV-11,Marouen,,fr,174.91.255.54,andree23@bell.net,13976694,000000121257045,5,4,CLUI-LÀ A ÉTÉ COMPÉTNT,4
284611,16-NOV-11,15-NOV-11,Grace,,en,65.93.92.135,scmoore@sympatico.ca,13986452,000000121250461,3,2,"It's odd that Bell can't tell me what my password is to the very network that supplies my Bell Internet service. The phone rep said I needed to consult the person who installed my modem and router about my wireless settings. I don't know how to judge the correctness of her response. She was polite and could see I wasn't using a Bell modem, but I still don't know my pasword to my Bell system. Will talk to my computer guy to see if he can answer my question.",3
284612,16-NOV-11,15-NOV-11,Tara,,en,142.161.94.45,trish.loewen@bell.net,13987686,000000121251535,5,5,"All the Bell reps I spoke to (Bell Internet, Bell Expressvu) were extremely helpful and friendly.",5
284613,16-NOV-11,15-NOV-11,Mohamed,,fr,174.93.246.120,lise.favreau@bell.net,13982788,000000121261765,4,2,"j,attend le tecnicien",3
284614,16-NOV-11,07-NOV-11,Steph,,en,184.148.67.182,dickinson_54@sympatico.ca,13895002,000000121070916,5,5,nothing,5
285072,12-NOV-11,11-NOV-11,Mohd,,en,174.88.11.220,seanmurley@sympatico.ca,13949498,000000121188513,2,2,"I have  called in for support before and got help

I have techs look at my pc and tell me what is wrong

that was not done this time



",3
285073,12-NOV-11,11-NOV-11,Sana,,en,174.95.236.156,gregoire32@sympatico.ca,13944046,000000121178131,,,,1
285074,12-NOV-11,10-NOV-11,Mohamed,,fr,74.15.200.211,andre.trottier@bell.net,13929522,000000121157333,3,4,Plusieurs rendez-vous ont été pris avec Bell et se sont voués à l'échec. Le respect des rendez-vous est la chose à améliorer.,2
285075,12-NOV-11,11-NOV-11,Lotfi,,fr,184.144.175.137,gillesst@bell.net,13943890,000000121184189,5,5,,5
285076,12-NOV-11,11-NOV-11,Radhika,,en,65.95.211.150,jill.mcgill@sympatico.ca,13945072,000000121187655,1,1,english,1
285077,12-NOV-11,11-NOV-11,Karingula,,en,70.51.222.150,hapke@sympatico.ca,13944216,000000121178788,5,5,,5
285078,12-NOV-11,11-NOV-11,Aswathy,,en,74.15.31.48,j.knight@sympatico.ca,13933492,000000121167859,4,5,,4
285079,12-NOV-11,11-NOV-11,Tejaswvi,,en,174.91.62.81,millie@sympatico.ca,13947398,000000121177924,5,5,"Nothing, Representative very helpful and patient...Got the problem solved",4
285080,12-NOV-11,11-NOV-11,Michel,,en,74.15.97.164,n.pilgrim@sympatico.ca,13947800,000000121188564,5,5,"Nothing got to talk with a great guy in Ottawa, gave him an update on the senator buffalo game and he help fix my connection problem.",5
285081,13-NOV-11,10-NOV-11,Lorraine,,en,76.67.19.41,scullydog@sympatico.ca,13938440,000000121157158,4,1,"Bell completely screwed up my Internet account by chopping my grandfathered Internet bandwidth by 50%, another call said I'd get it back within 24 hours but it never happened which means ANOTHER call and half hour on the phone with Bell Canada.  ",3
285082,13-NOV-11,29-OCT-11,Faqria,,en,174.95.24.205,cameron056@sympatico.ca,13804966,000000120900547,5,2,,1
285083,13-NOV-11,12-NOV-11,Silvia,,en,65.94.205.82,the.garvies@sympatico.ca,13959470,000000121195557,5,5,,5
285084,13-NOV-11,11-NOV-11,Med Ali,,fr,70.30.175.71,ylamonta@bell.net,13951052,000000121173360,5,5,,5
285085,13-NOV-11,12-NOV-11,Anthony Florence,,en,184.145.115.52,kgerbasi@sympatico.ca,13955860,000000121201116,5,5,Nothing,5
285086,13-NOV-11,11-NOV-11,Bobbie-Jo,,en,65.95.57.204,zoraali@sympatico.ca,13951144,000000121182760,5,5,,5
285087,13-NOV-11,12-NOV-11,Leah,,en,74.14.95.7,edgwen_12137@bell.net,13953686,000000121190967,5,3,I will tell you when I see my next bill if what I was told is true this time...,3
285088,13-NOV-11,12-NOV-11,Manel,,fr,174.95.229.164,e.schwob@sympatico.ca,13953662,000000121189866,5,5,,4
285089,13-NOV-11,11-NOV-11,Danielle,,en,184.147.61.229,rodchin@bell.net,13949062,000000121184675,4,4,Better deals,5
285090,13-NOV-11,12-NOV-11,Kevin,,en,74.12.250.38,j6774sb@sympatico.ca,13954942,000000121196671,4,5,Reduce the long period (over an hour in my case) waiting for a Bell service technician to become available,5
285091,13-NOV-11,12-NOV-11,Robert,,en,208.72.122.29,sharandwarren@sympatico.ca,13958838,000000121191267,1,1,GET THE CAL CENTER OUT OF INDIA!!!!!!!!!!!!!!!!!!! BRING IT BACK TO CANADA I WANT TO TALK TO AN ENGLISH SPEAKING CANADIAN NOT A SOME WHAT ENGLISH SPEAKING PERSON THAT I CANT UNDERSTAND BECAUSE OF THE INDIAN ACCENT,2
285092,13-NOV-11,12-NOV-11,Divya,,en,184.145.78.79,holthal@sympatico.ca,13954724,000000121196152,5,5,n/a,5
285093,13-NOV-11,12-NOV-11,Shyam,,en,70.51.115.115,prespa@sympatico.ca,13957932,000000121197824,5,5,n/a,5
285094,13-NOV-11,12-NOV-11,Mark,,en,70.26.14.18,randykun@sympatico.ca,13958058,000000121199785,1,1,Don't do maintenance on the systems your technician's use during core hours like mid-day Saturday.,
285095,13-NOV-11,10-NOV-11,Vijay,,fr,174.88.85.158,donreg@sympatico.ca,13931750,000000121167740,5,4,,5
285096,14-NOV-11,13-NOV-11,Marwa,,fr,67.71.70.8,dianelaframboise51@sympatico.ca,13961932,000000121208270,5,5,,5
285097,14-NOV-11,13-NOV-11,Jamel,,fr,69.156.86.84,boucharddaniel2@sympatico.ca,13961116,000000121215296,5,5,"changer mais code de sympaticoje nevaplus sur face book depuis hier soir maisje crois pas avoir lewimdose 7 que javais sur mon ordit
",5
285098,14-NOV-11,12-NOV-11,Mohammed,,en,70.24.3.125,tohr@sympatico.ca,13959588,000000121200415,4,2,Not sure.,5
285099,14-NOV-11,09-NOV-11,Bernard,,en,76.67.73.173,jgonsalves-singh@sympatico.ca,13922828,000000121135317,5,5,,5
285100,14-NOV-11,13-NOV-11,Dilip,,en,174.95.239.192,maxwellhouse@sympatico.ca,13964408,000000121211399,5,4,,4
285101,14-NOV-11,13-NOV-11,Jonas,,fr,76.65.101.71,serge.dutrieve@bell.net,13965916,000000121217436,1,1,ME CONTACTER COMME DEMANDÉ ET INSTALLE MON INTERNET COMME PREVU !!!!!!!!!,1
285102,14-NOV-11,13-NOV-11,Slah,,fr,174.93.251.13,julie.denis.doucet@sympatico.ca,13963494,000000121215035,2,4,un peu plus de patience avec moi. J'avais un peu de difficulté à comprendre son accent et je ne suis pas un expert en informatique. Assez qu'à la fin on s'est dit bonjour sans plus.,3
285103,14-NOV-11,12-NOV-11,Jhon,,en,69.157.42.113,eric.jones@sympatico.ca,13953800,000000121195937,5,5,"I don't think anything, every thing worked out just fine.",5
285104,14-NOV-11,11-NOV-11,Karen,,en,70.49.133.124,rcummings1@sympatico.ca,13948788,000000121183273,4,5,,3
285105,14-NOV-11,13-NOV-11,Etienne,,fr,76.69.205.53,auger.s@sympatico.ca,13960834,000000121208481,5,5,,5
285106,14-NOV-11,13-NOV-11,Mohammed,,en,76.67.125.33,richard.pringle@sympatico.ca,13965488,000000121213232,2,1,tell the tech to listen to the complete problem before deciding what the problem is.,3
285107,14-NOV-11,12-NOV-11,Ronald,,en,76.67.45.188,castanier@sympatico.ca,13952582,000000121200068,4,4,WAIT TIMES ON PHONE ARE RIDICULOUS 90 MINUTES BEFORE YOU TALK TO SOMEONE ,2
285108,14-NOV-11,11-NOV-11,Rym,,fr,142.166.30.75,flarose@sympatico.ca,13943478,000000121181169,3,2,J.aurais eu besoin d'un technicien qualifier qui comprend ma difficulté et qui prend le dossier en main d'un bout à l'.autre.,3
285109,14-NOV-11,13-NOV-11,Walid,,fr,70.29.155.228,sprillieux@sympatico.ca,13966086,000000121215643,5,5,,5
285110,14-NOV-11,13-NOV-11,Nandhini,,en,204.138.115.3,d___73@sympatico.ca,13961698,000000121216013,1,1,couldn't understand the technician and he did not seem to know what he was doing.,2
285111,14-NOV-11,13-NOV-11,Naveenkumar,,en,74.15.68.192,gordnkay@sympatico.ca,13962588,000000121210631,4,4,"As with many of these calls the technician had a limited ability to speak English. He was cooperative and did resolve the issue, but Bell needs to put more effort into ensuring that their representatives are fluent in English. ",4
285112,14-NOV-11,13-NOV-11,Leni,,en,64.229.231.5,gary.wright@sympatico.ca,13962434,000000121213984,5,4,,5
285113,14-NOV-11,13-NOV-11,Hal,,en,76.69.53.230,aljenny@sympatico.ca,13960578,000000121214893,1,1,,1
285114,15-NOV-11,29-OCT-11,Rodolfo,,en,67.71.22.241,burchart@bell.net,13804900,000000120902006,4,4,N/A,4
285115,16-NOV-11,15-NOV-11,Nancy,,en,70.27.8.209,rosswarburton@sympatico.ca,13986028,000000121245771,5,5,,5
285116,16-NOV-11,15-NOV-11,Elyes,,fr,174.89.77.77,gbeaulieu38@bell.net,13980004,000000121261443,4,2,,5
285117,16-NOV-11,15-NOV-11,Khalil,,fr,174.89.77.77,gbeaulieu38@bell.net,13980006,000000121263629,5,5,,5
285118,16-NOV-11,15-NOV-11,Shalini,,en,70.31.15.228,alexbyoung@sympatico.ca,13976490,000000121262248,4,,,3
285616,14-NOV-11,13-NOV-11,Joy,,en,174.95.188.73,heidirizzo@sympatico.ca,13962744,000000121210279,4,4,A confirming email was promised but has not yet appeared. I believe the solution suggested by the Bell rep was a very good one (upgrade to Fibe12). Joy was a credit to her name! ,4
285617,14-NOV-11,11-NOV-11,Sabha,,en,76.68.103.61,kevinschooley@bell.net,13945750,000000121173167,3,2,The system would not let us log on or create a new password. The agent that helped me could not be blamed,3
285618,14-NOV-11,13-NOV-11,Diddharth,,en,70.48.218.221,ruby001@sympatico.ca,13965676,000000121209404,5,4,,5
285619,14-NOV-11,13-NOV-11,Bochra,,fr,69.159.138.101,ali.g@bell.net,13960556,000000121207464,5,5,,5
285620,14-NOV-11,11-NOV-11,Dawood,,en,76.69.36.164,djwallace2@sympatico.ca,13942832,000000121168826,1,1,"Initially, your survey didsn't work - not in IE or Firefox, Windows XP or VISTA.

Fri Nov 4, I called to have my service changed to Fibe 6 ( to save $25/month, I don't need unlimited downloads )

Monday night - BCRIS ran - service order went through, some time over night - my internet went out. It has been rock solid for years.
Tuesday all day - down
Wednesday AM fixed remotely.
Wednesday evening - about 7:30 PM failed again
Wednesday evening - fixed about 10 PM
Friday AM - internet out AGAIN
Friday AM fixed again - but didn't last
1:20 PM Friday - fixed by someone not in your support groups (an old friend of mine) - he found that all this time they were trying ADSL2+ profiles on an ADSL1 line !

1) Every person I talked to had to have the story repeated - do they not record things on Remedy ? Or do they just not read ?
2) This problem all started with a simple service order, but NOBODY looked at the order to see what went wrong - it was always - did you unplug your modem?, what lights are on ? Are your filters plugged in ? Every time !!!!!!! Come on - is this the best you can do ?


SO 1) fix your survey 2) Make your agents record what is happening on the trouble tickets and read them - the information might be helpful !

",1
285621,14-NOV-11,13-NOV-11,Eric,,en,70.29.6.31,billjames@sympatico.ca,13961066,000000121213328,4,4,"

Not sure you could. Eric did a great job",4
285622,14-NOV-11,13-NOV-11,Malek,,fr,174.94.109.169,negr@bell.net,13964816,000000121212510,5,5,rien toua été parfait,5
285623,14-NOV-11,01-NOV-11,Sana,,fr,70.53.179.196,audrey.gilles.martel@sympatico.ca,13830362,000000120953042,4,4,,4
285624,14-NOV-11,13-NOV-11,Ralph,,fr,184.145.183.53,sylvain_dion@bell.net,13966226,000000121215681,5,4,,5
285625,14-NOV-11,13-NOV-11,Shakeel,,en,184.144.106.16,cljr@bell.net,13961564,000000121208875,5,5,,4
285626,14-NOV-11,28-OCT-11,Leslee,,en,74.14.197.26,daneillee@sympatico.ca,13793280,000000120863481,,,"I usually open my regular Email at danclee@bell.net and not at daneillee@sympatico.ca.  Please delete the one at sympatico.  It's been so long since I made the contact-the subject of this survey - that I cannot honestly answer the survey.  Repeat:  delete Email address:  daneillee@sympatico.ca if you want me to respond to your surveys.  Thank you,

Dan Lee",
285627,14-NOV-11,13-NOV-11,Rebello,,en,70.31.21.220,deantach@bell.net,13961836,000000121207067,4,3,"replacement parts available, cuase of problem created by another Bell rep disconnecting my service.",2
285628,14-NOV-11,13-NOV-11,Veerapuram,,en,70.24.6.24,jmdavey@sympatico.ca,13963240,000000121210180,4,4,,5
285629,14-NOV-11,12-NOV-11,Radhika,,en,216.16.247.154,cwhetstone@sympatico.ca,13953040,000000121190220,1,1,"Definitely poor service!  Rep ws not as knowledgeable as others I have dealt with.  I asked to speak with a Rep in Canada and not in India, after which time the rep hung up on me. I find it extermely frustrating to speak with reps from India, the accents cause an issue as well as the quality of the phone line (static and I could hear the other people talking in the phone center)  When will customer service come back and remain on Canadian shores???",2
285630,14-NOV-11,12-NOV-11,Elyes,,fr,69.156.86.215,sanh-hoa@sympatico.ca,13958614,000000121190524,3,1,J'ai l'impression qu'il était un peu pressé pour me répondre. ,3
285631,14-NOV-11,08-NOV-11,Timmy,,en,67.70.196.147,tcghy441@sympatico.ca,13916904,000000121113852,1,1,Lern to Speke english ,1
285632,14-NOV-11,13-NOV-11,Brahim,,fr,70.29.238.199,calarie1@sympatico.ca,13961270,000000121216292,5,5,rien de plus,5
285633,14-NOV-11,13-NOV-11,Haythem,,en,69.158.19.112,marc.cormier3@sympatico.ca,13964242,000000121209246,3,3,Lower pricing and increase downloading allowance.,2
285634,14-NOV-11,12-NOV-11,Julio,,en,184.147.123.179,margkhan@sympatico.ca,13956670,000000121196535,5,5,Train more Tech Reps  to handle calls the way Julio handled my call. The majority of your Tech staff think that they are tech savvy but they are not. Bell gets the left overs after the  Banks and most other companies. Train deeper and Pay higher. ,2
285635,14-NOV-11,13-NOV-11,Mohammed,,en,76.67.9.252,wayne-chepil@sympatico.ca,13966648,000000121211014,5,3,I was hoping to get something done for my computer and the agent did all he could but I was hoping it was more complete. ,3
285636,14-NOV-11,13-NOV-11,Lilian,,en,76.67.9.252,wayne-chepil@sympatico.ca,13966646,000000121211920,2,1,"I got the feeling this agent didn't want to help.  She basically just said ""if that's what the previous agent did for you then I can't do any more"" she didn't even try.",
285637,14-NOV-11,13-NOV-11,Mario,,en,204.101.237.139,msbm2@bell.net,13964744,000000121208857,1,1,"Get better reporting systems. The customer service rep indicated their didn't get the request for the date change. Then the internet was cancelled and could not be restored until Monday, 48 hours without internet.
",1
285638,14-NOV-11,13-NOV-11,Anne,,en,70.54.76.151,gusangus@sympatico.ca,13962630,000000121214945,5,5,Nothing.   Everything was quickly and happily resolved,5
285639,14-NOV-11,13-NOV-11,Mahdi,,fr,69.159.134.23,niwi48@sympatico.ca,13964884,000000121209836,5,5,"Rien car on sait très bien occupé de moi et résolu mon problème.
Bravo à Bell",5
285640,14-NOV-11,13-NOV-11,Travis,,en,184.147.20.112,david.rintoul@sympatico.ca,13961792,000000121215999,3,2,"
Connect me to someone with the expertise to solve the problem.  This call did not accomplish anything other than to arrange for a technician to come to my home.",3
285641,14-NOV-11,13-NOV-11,Priya,,en,184.147.52.182,patandpenly.yeung@sympatico.ca,13965050,000000121212564,5,5,None.,4
285642,13-NOV-11,11-NOV-11,Matthew,,en,174.89.149.243,mjsanch@sympatico.ca,13947464,000000121186486,2,3,"I waited 15 minutes on the phone for a representative to tell me my crappy internet service is down. And why is it that every night the internet slows down to a crawl when I am paying for high speed. And why do I have to call back and wait who knows how long to get a rebate on my way to expensive bill? If I had my way I would get rid of Bell as fast as I could, but I hava a wife.",1
285643,13-NOV-11,12-NOV-11,Salvador,,en,65.92.65.196,marion.perry@sympatico.ca,13956744,000000121196139,1,1,"Keep your techs.in Canada!  The techs. in India are next to useless, techs. in Malaysia are not much better.",1
286121,15-NOV-11,09-NOV-11,Jason,,en,70.30.85.7,clax66@sympatico.ca,13920014,000000121123686,1,1,fixed the problem that turned out to be something tech support could have handled instead of just saying it was my network card,2
286122,15-NOV-11,14-NOV-11,Sowmya,,en,74.15.20.245,photoshop21@sympatico.ca,13973656,000000121228176,3,2,"The rep was polite but a Canadian representative would be nice. So many Canadians out of work.. and we have to rely on someone on the other side of the world..such a shame. Also, my temp files were deleted by the rep without my permission..therefore passwords etc were also deleted.I am still losing connection to the internet. She did help to send my mail but the problem is not really solved.",3
286123,15-NOV-11,13-NOV-11,Srinivasan,,en,70.31.220.26,willy.classen@sympatico.ca,13966706,000000121209397,3,1,"Fix the problem when first advised, not two months later and still counting!!!!",1
286124,15-NOV-11,14-NOV-11,Med Amine,,fr,74.15.119.67,aboyadjian4@sympatico.ca,13967116,000000121221601,4,4,,4
286125,15-NOV-11,14-NOV-11,Daniel,,en,69.157.124.61,d.dobson01@sympatico.ca,13968684,000000121225702,5,5,,4
286126,15-NOV-11,14-NOV-11,Moses,,en,184.146.130.80,derryedwards@sympatico.ca,13969008,000000121224717,5,4,Give the same fantastic service to other branches of the business. ,4
286127,15-NOV-11,11-OCT-11,Pedro,,en,67.71.22.241,burchart@bell.net,13575242,000000120484722,4,4,N/A,4
286128,15-NOV-11,14-NOV-11,Lukasz,,en,76.69.149.250,di.colton@sympatico.ca,13969038,000000121221029,5,5,,5
286129,15-NOV-11,11-NOV-11,Aymen,,fr,74.12.160.39,ricocote@sympatico.ca,13948940,000000121188294,5,5,,5
286130,15-NOV-11,14-NOV-11,Lukasz,,en,76.69.149.250,di.colton@sympatico.ca,13969040,000000121221004,5,5,,5
286131,15-NOV-11,25-OCT-11,Harjeeth,,en,70.26.41.138,rogwain@bell.net,13759288,000000120805345,4,4,,5
286132,15-NOV-11,14-NOV-11,Mitchell,,en,174.94.58.242,aalam707@bell.net,13967094,000000121227333,1,1,,1
286133,15-NOV-11,13-NOV-11,Porushotham,,en,76.64.224.126,corrinec1@bell.net,13961624,000000121211901,5,5,"Nothing, he was fabulous.",5
286134,15-NOV-11,23-OCT-11,Wynbert,,en,184.147.179.63,dpreiss001@sympatico.ca,13730208,000000120752128,3,1,service discussed should have been followed through with. I had to call again on the next day before I got service.,3
286135,15-NOV-11,12-NOV-11,Mohammed,,en,174.95.199.143,kburn@sympatico.ca,13955762,000000121197490,2,1,I need my new modem to connect to the internet.,1
286136,15-NOV-11,07-NOV-11,Vijay,,en,64.231.100.52,w.blackwell@bell.net,13904168,000000121094506,5,5,Very well satisfied,5
286137,15-NOV-11,14-NOV-11,Naim,,fr,174.91.246.41,g.boucher@sympatico.ca,13969844,000000121231563,4,4,"On devait me rappeler pour me préciser que le service Sympatico serait rétabli.
J'aurais voulu savoir si le problème venait de mon ordinateur ou pas. ",4
286138,15-NOV-11,14-NOV-11,Ahmed,,fr,65.94.7.160,gilles.dufort089@sympatico.ca,13970048,000000121227784,4,2,Le produit pour lequel j'avais un prblème n'était pas supporté par Bell. Mais l'agent a tout de même pris le temps de m'aider du mieux possible.,5
286139,16-NOV-11,13-NOV-11,Shirin,,en,65.92.65.204,mjut@sympatico.ca,13964640,000000121213871,4,3,"Contacted Shirin for Id # & password due to problems with modem. After speaking with Shirin problem continued. Spoke with # of reps to the point a Tech was dispatched. My scheduled time was on Tuesday between noon & 6pm, by 6pm no Tech & no call to let me know of any delay. I called cust. serv. & after being on the queue finally spoke with rep. where part way into call (as i was speaking)i was hung up on. Called again after realizing the rep. was not calling back and spoke with other rep. He proceeded to tell me that my service call was not until Wed. At this point I was not impress with the service as I was told Tues. for the serv. call, the rep. after checking his notes did realize he made a mistake. I spoke with a supervisor (Scott) who said that he would contact dispatch, he called me to state that a Tech. would be sent out ASAP. The Tech arrived at approx. 8pm & stated my service call was not scheduled until Wed. morning. He was finally able to correct my problem. So the initial call was fine but from that point on I was not impressed and very frustrated with cust. serv. reps. ",2
286140,16-NOV-11,15-NOV-11,Genevieve-Marie,,fr,76.71.181.23,brigema@bell.net,13977638,000000121266696,5,4,,5
286141,16-NOV-11,15-NOV-11,Roshan,,en,174.92.28.73,gj@bell.net,13980188,000000121259873,5,5,,5
286142,16-NOV-11,15-NOV-11,Ines,,fr,65.93.51.70,margrory@sympatico.ca,13983400,000000121256097,4,5,"ameliorer le temps de reponse apres ma prémiere demande, aucune conseiller m'avait appeler quand ils mon dit qu'ils vont m'appleler.",4
286143,16-NOV-11,15-NOV-11,Vikram,,en,76.64.193.57,gord.mcgregor@sympatico.ca,13980268,000000121261415,5,5,Nothing-The gentleman was very polite and identified the problem quickly.,5
286144,16-NOV-11,15-NOV-11,Patricia,,en,174.89.121.173,ghc@sympatico.ca,13980108,000000121243431,4,4,"Patricia said she would call me back at 4:00pm to see if what she suggested worked, and it did work but I never heard from her.",5
286145,16-NOV-11,15-NOV-11,Imen,,fr,174.95.125.83,louispatry@sympatico.ca,13982948,000000121244113,4,4,,4
286146,16-NOV-11,15-NOV-11,Adnene,,fr,184.145.169.115,srivard3@sympatico.ca,13986910,000000121263567,5,4,,5
286147,16-NOV-11,15-NOV-11,Abdul,,en,174.95.227.6,ralph.paltoo@sympatico.ca,13985474,000000121249233,4,2,"nothing. your rep did everything, he spent more than an hour with me. I will have to take my computer to a technician.",4
286148,16-NOV-11,15-NOV-11,Gautham,,en,70.26.33.127,john.yazbeck@sympatico.ca,13981710,000000121243260,3,1,"see next survey,,,,  this tech got it wrong...",3
286149,16-NOV-11,15-NOV-11,Stephane,,fr,70.52.72.148,louisecgiroux@sympatico.ca,13982934,000000121246698,5,5,,5
286150,12-NOV-11,11-NOV-11,Vijaya,,en,174.95.13.189,thenicolettis@bell.net,13950300,000000121188535,1,1,Have a better understanding of speaking english.,1
286151,13-NOV-11,12-NOV-11,Ahmed,,en,184.144.108.130,bmarsh10@sympatico.ca,13952272,000000121194136,5,5,,5
286152,13-NOV-11,12-NOV-11,Jose,,en,184.144.42.66,ldmartin@sympatico.ca,13956146,000000121199165,4,4,,5
286153,14-NOV-11,10-NOV-11,Stephen,,en,184.151.63.183,hallway77@sympatico.ca,13933018,000000121149773,5,5,I spoke to 6 different service reps before getting someone to solve my issue.  Only when I became aggressive did I get help.,4
286154,15-NOV-11,13-NOV-11,Jose,,en,76.67.103.10,ppanto@sympatico.ca,13965270,000000121214344,5,4,nothing,5
286155,16-NOV-11,07-NOV-11,Ricardo,,en,64.229.96.108,nelu@sympatico.ca,13900634,000000121080879,5,5,,5
286156,16-NOV-11,15-NOV-11,Vidya,,en,70.30.7.56,maralfstorace@sympatico.ca,13983330,000000121266075,5,4,"None - Vidya was highly competent, helpful and courteous.",5
284615,16-NOV-11,14-NOV-11,Dilli,,en,64.231.153.63,mrcanoe@sympatico.ca,13972986,000000121231558,4,4,"The first time my password was changed, it didn't work 3 hours later.  My account was then blocked. Then I was told I'd get a call from Bell in 24 hrs., which didn't happen. It took 48 hours, but now it's working again, but we'll have to see how long that lasts.",4
284616,16-NOV-11,10-NOV-11,Alvaro,,en,174.91.41.10,lmurdoch3@sympatico.ca,13935310,000000121162507,3,3,I still cannot get on Google.  I am annoyed.,2
284617,16-NOV-11,15-NOV-11,Vikram,,en,70.53.104.194,lystewart@sympatico.ca,13983088,000000121264956,4,5,"Sometimes he was difficult to understand, I had to ask him to repeat himself a couple times which was embarassing.",3
284618,16-NOV-11,15-NOV-11,Denice,,en,174.93.38.62,ram_s@bell.net,13985480,000000121260289,1,1,"Bell representatives should listen to what customer have to say and cost plan as my customer request; not quoting one amount just to get the business and when the bill comes the amount is totally different.
 ",1
284619,16-NOV-11,15-NOV-11,Shakeel,,en,64.231.68.136,davidblinn@sympatico.ca,13978714,000000121244777,5,5,"Nothing, really.  Shakeel was thorough and methodical.  He analysed the problem, consulted with his supervisor and found the problem and the solution.  He was polite and rational.",5
284620,16-NOV-11,14-NOV-11,Rey,,en,67.71.130.20,kimberley001@sympatico.ca,13971558,000000121234069,5,5,"There was nothing that could be done to improve my service.  Rey quickly idenified the problem, and offered me a solution that suits my needs.  I was completly satified with the service.",5
284621,16-NOV-11,15-NOV-11,Mathew,,en,12.176.23.249,wcandy@sympatico.ca,13988034,000000121258983,5,5,,5
284622,16-NOV-11,15-NOV-11,Linda,,fr,74.15.137.97,dmbaillargeon@sympatico.ca,13979102,000000121246459,5,5,,4
284623,16-NOV-11,15-NOV-11,Sam,,en,70.52.180.96,helen.morris@sympatico.ca,13980584,000000121243911,5,5,reduce the time spent waiting on the phone,4
284624,16-NOV-11,04-OCT-11,Tejaswvi,,en,70.49.244.130,keleta@sympatico.ca,13505530,000000120341507,4,4,"you should have sent me my modem the year I upgraded (2 years ago).
Instead of trying to steal from your own customers by pissing them off, trying to save few dollars, you should work on a permanent service delivery that will outlast the little EGO of your accontants petty over proffiting schemes.... my answer for #4 ""not sure""
cause I don't know how many people are in my shoes... (corporate Greed , and employee's complacency to laziness...)",
284625,16-NOV-11,07-NOV-11,Jazel,,en,174.95.60.126,lchua@sympatico.ca,13898756,000000121088875,5,5,,5
284626,16-NOV-11,15-NOV-11,Tom,,en,76.68.142.218,carmen_serge@sympatico.ca,13977842,000000121263351,5,5,"Over the last 18 months, yesterday was the first time that my call only took 5:16 minutes.  In the past all calls to Bell ended up been over 1:00 hour and once even 1:44 hours.  Hopefully BELL has finally resolve their issue and understood that people can't afford to take a day off work to be able to solved their issue.  Thanks",3
284627,16-NOV-11,14-NOV-11,Hector,,en,70.51.11.94,emilia.fidanza095@sympatico.ca,13969456,000000121233786,4,1,Issue has not been resolved.  Cannot access MY SERVICES for the past three days. They say it's a maintenance problem but no resolution ! ,2
284628,16-NOV-11,11-NOV-11,Roberto,,en,70.54.114.80,laorti@sympatico.ca,13946004,000000121180089,5,5,,5
284629,16-NOV-11,15-NOV-11,Roshan,,en,76.64.197.138,ken.loucks@sympatico.ca,13982144,000000121244447,5,4,"I have had problems with my Fibe16 service for over a year now.  During this time it constantly went down.  I have had 7 or 8 technicians to my house.  One told me to buy new phones which cost me $130.  Next day, still the same problem.  The last technician said they changed my service because lots of people had been complaining about the service I was on.  Over 12 months of frustrating service at a higher price, phones that I wasted money on, having to be here when the technicians were coming was all a complete waste.  I work from home and constantly had problems accessing the internet and my family complaining to me all the time that the internet wasn't working.  In the end, it seems (for the time being) that it could have been easily resolved.  As you can see I am not happy with my service from Bell at the moment.",1
284630,16-NOV-11,15-NOV-11,Bilel,,fr,67.71.68.139,robmorin225@sympatico.ca,13985878,000000121266731,5,5,,5
284631,16-NOV-11,15-NOV-11,Harjeeth,,en,70.49.186.9,jmcollins@sympatico.ca,13981566,000000121254039,4,4,,4
284632,16-NOV-11,11-NOV-11,Sarah,,en,76.69.151.66,della_heightm@bell.net,13942688,000000121173095,5,5,,5
284633,16-NOV-11,15-NOV-11,Mary ruksana,,en,65.92.15.217,ron.baron@sympatico.ca,13985948,000000121244362,5,5,"Nothing - I was very satisfied with Mary's handling of the issue.  She demonstrated patience, courtesy and was very pleasant.",5
284634,16-NOV-11,14-NOV-11,Loyda,,en,70.24.207.130,ghambly91@bell.net,13970020,000000121221745,3,3,"You could have solved the problem!  My upload speed was a very slow 290 kbps when I called and remained at that after my first call; after my second call, he got it up to 420 kbps but it is advertised as 640 and he had told me that they expect 500.  When I first joined Bell it was 670!",3
284635,16-NOV-11,15-NOV-11,Mouna,,en,184.145.5.81,ellen42@sympatico.ca,13979454,000000121245201,5,5,,4
284636,16-NOV-11,15-NOV-11,Vikram,,en,64.228.211.39,merrill.bogart@sympatico.ca,13983834,000000121250515,5,5,,5
284637,13-NOV-11,11-NOV-11,Khan,,en,70.53.108.94,maddegirl@sympatico.ca,13946614,000000121186394,3,2,no what you are talking about On the phone for two hours still problem is not rectified still waiting for a telephone call from boss have been paying for service i cannot recieve,2
284638,13-NOV-11,08-NOV-11,Jose,,en,70.31.96.46,ladydragon60@bell.net,13911808,000000121101583,5,5,nothing,3
284639,14-NOV-11,09-NOV-11,Habib,,fr,173.231.98.130,alain.brunelle1@sympatico.ca,13918426,000000121142992,2,4,"J'ai eu trois problème dans les dernièrs 5 semaines, causé par des travaux evectué par bell (confirmé par les techiniciens qui sont venus réparé). Quand j'ai appelé pour les répartions j'ai expliqué la situation, et le représentant voulait que je fasse la démarche à l'interne et m'a expliqué que si c'était causé par un défaut interne je pairrait des frais à 85$ de l'heure. Les conseiller devrait avoir accès au dosier historique des derniers appel de service et ne devrair pas assumé que le trouble est causé par les utilisateurs. A chaque appel on m'as parlé de frais potentiel mais jamais on m'a offert de credit pour les jours ou je n'avais pas internet ou le téléphone ou les deux. Quand j'ai demandé à un des ''conseiller'' pour un credit on m'assugger d'appeller le service à clientele (ce que je pensais avoir fait) pour expliquer ma situation. Si Vidéotron était disponible je changerais demain matin.",1
284640,14-NOV-11,13-NOV-11,Cecilia,,en,64.231.139.160,jmbutt@sympatico.ca,13963236,000000121215660,5,5,nothing,5
285119,13-NOV-11,12-NOV-11,Ibrahim,,en,204.101.237.139,michael.brideau@sympatico.ca,13956983,000000121193972,1,1,"I still do not have Internet, they told me that the problem was with the surver maintenance update in my area. I checked with my neigbour who is also with bell, he does have Internet and he had no problem yesterday and he had connection all day. I feel someone should had contacted me to confirmed if this was resolved...",3
285120,13-NOV-11,12-NOV-11,Emilio,,en,184.147.38.129,sandy.freeman@sympatico.ca,13958608,000000121205004,3,5,Not be on hold for so long,3
285121,13-NOV-11,11-NOV-11,Karingula,,en,64.231.222.53,davedrummond@sympatico.ca,13942532,000000121186864,2,2,talk english better.,4
285122,13-NOV-11,12-NOV-11,Alexander,,en,174.89.25.42,atoolman@bell.net,13951966,000000121196510,5,5,,5
285123,13-NOV-11,11-NOV-11,Sonia,,en,207.38.245.156,r.coffin@sympatico.ca,13948590,000000121186732,2,3,Called 5 times before I was able to get a polite rep who would answer my questions. All other 4 were more interested in selling the service and gett me off the line.,2
285124,13-NOV-11,12-NOV-11,Gregorio,,en,174.95.138.124,dtorrett@sympatico.ca,13953626,000000121200144,5,5,"Nothing needed to improve this particular call. The guy I had helping me, Gregorio, was excellent! Very patient and helpful! I wish I could get him every time I called. Please tell him this.",5
285125,13-NOV-11,12-NOV-11,Vijay,,en,67.70.200.167,jmaclean13@bell.net,13955352,000000121205604,1,1,I was looking to access my email from another computer via hotmail but did not have a password and attempted to do so but your systems were down and I was requested to call back. ,2
285126,13-NOV-11,12-NOV-11,Munyaradzi,,en,174.95.6.5,flora.ricci@sympatico.ca,13954018,000000121190894,4,4,,3
285127,13-NOV-11,12-NOV-11,Linda,,en,67.70.200.167,jmaclean13@bell.net,13955356,000000121205228,1,1,"called Bell back as I was feeling uncomfortable having given a password to my email account, spoke to supervisor, Rob #XI344 in India who assured me that this was alright; tried accessing my email via hotmail at 7:38 am to no avail, Patricia Buffett",1
285128,13-NOV-11,12-NOV-11,Bryan,,en,70.55.0.57,scooterman@bell.net,13958710,000000121199365,3,2,,4
285129,13-NOV-11,12-NOV-11,Sofien,,fr,184.144.174.88,lilianeclement@sympatico.ca,13956224,000000121190495,5,5,ren de plus tres satisfaait merci yvon lessard,5
285130,13-NOV-11,11-NOV-11,Mike,,en,70.29.7.240,achubarev@sympatico.ca,13940500,000000121185884,5,5,,5
285131,13-NOV-11,12-NOV-11,Mohamed,,fr,69.156.217.56,ivonne.x.bonilla@sympatico.ca,13954912,000000121202507,1,1,"Après une attente de plus de 20 mns et d'avoir parler à deux agents distincts, m'a demande n'a toujours pas été résolue.  Il vous a pris 20 mns pour me dire que vous aviez des problèmes de configuration de reseau.  Ne sont t-ils pas tous vos agents informés quand une situation similaire arrive?  Pour quoi prendre 20 mns et me faire transferer dans 2 departements differents, just pour me dire qu'il est impossible de m'aider?  J'ai eu l'impression que les agents voulait juste se debarasser de mon appel.",1
285132,13-NOV-11,12-NOV-11,Brittany,,en,99.245.143.82,janssdale@sympatico.ca,13955060,000000121193735,5,5,Made these changes the fist time I called.,4
285133,13-NOV-11,12-NOV-11,Mohamed,,fr,70.55.117.142,Paris_17@sympatico.ca,13951316,000000121202096,5,5,,4
285134,13-NOV-11,12-NOV-11,Sarah,,fr,76.67.162.164,lptourigny@sympatico.ca,13956366,000000121196627,5,5,Rien,5
285135,13-NOV-11,12-NOV-11,Med Wacef,,fr,76.67.162.164,lptourigny@sympatico.ca,13956368,000000121193799,5,5,"Excellent service, rien à ajouter!",5
285136,13-NOV-11,11-NOV-11,Haythem,,fr,174.92.242.101,dugasa@sympatico.ca,13943038,000000121183028,5,5,Temps attente pour avoir un rep.,4
285137,13-NOV-11,11-NOV-11,Mohamed,,fr,67.70.115.173,hudon.l@sympatico.ca,13944434,000000121175127,5,5,pour cette appel de service tout était parfait,5
285138,13-NOV-11,11-NOV-11,Ingrid,,en,70.52.186.122,anita.kitchak@sympatico.ca,13940926,000000121177975,5,5,,5
285139,13-NOV-11,12-NOV-11,Niyaz,,en,70.49.180.87,judyau@sympatico.ca,13955608,000000121203992,2,2,"FInish the request after the system was up and running, as promised.",3
285140,15-NOV-11,14-NOV-11,Nizar,,fr,184.148.242.11,PATRICE.ROCHELEAU@sympatico.ca,13967018,000000121225002,4,4,,4
285141,15-NOV-11,11-NOV-11,John,,en,69.157.50.250,fvlessard@sympatico.ca,13943612,000000121169065,5,5,NOTHING,5
285142,15-NOV-11,14-NOV-11,Julie,,en,64.228.73.26,ashok.parekh@sympatico.ca,13967588,000000121229896,5,5,,5
285143,15-NOV-11,11-NOV-11,Jose,,en,69.159.74.204,brurob@sympatico.ca,13941610,000000121183508,3,4,Better Internet and telephone connections,1
285144,15-NOV-11,14-NOV-11,Hedi Sadek,,fr,74.14.171.142,jrl2@sympatico.ca,13971294,000000121223027,,,"Je n'ai pas parlé avec ce représentant, mais plutôt avec Audrey. Elle devait me rappeler et ne l'a jamais fait. Très décevant comme service. ",
285145,15-NOV-11,14-NOV-11,Moses,,en,76.64.93.202,jdltg@sympatico.ca,13970816,000000121220576,5,5,,4
285146,15-NOV-11,14-NOV-11,David,,en,174.95.217.222,cynthiahenry@bell.net,13968668,000000121223957,4,5,,5
285147,15-NOV-11,14-NOV-11,Rocco,,en,174.88.207.209,ricknowak@sympatico.ca,13974040,000000121232678,5,5,,5
285148,16-NOV-11,15-NOV-11,Julio,,en,74.198.87.6,bnvo@sympatico.ca,13977447,000000121261643,5,5,nothing,5
285149,16-NOV-11,15-NOV-11,Sabha,,en,74.15.61.14,kathleen.mayzes_taylor@sympatico.ca,13982066,000000121265610,3,3,"Employ people who speak better english.  I found the person hard to understand, it therefore took a lot longer to solve my problem",2
285150,16-NOV-11,15-NOV-11,Oscar,,en,76.69.149.123,helen_frank@sympatico.ca,13980588,000000121261159,4,1,"I called the 31`0 surf and the person could not help me! Eileen was very helpful at providing me with information. Just for your info, I received another e-mail right after you sent me this. it is still in my computer mail. My friend died in august and the mail keeps coming in from him I feel that someone is using his password! I believe that it is fraud!!! What can you do about it? If this cannot be solved, I will have to look elswhere!
",3
285151,16-NOV-11,15-NOV-11,Franssesca,,en,76.69.101.180,milovanovic@sympatico.ca,13984062,000000121257925,2,1,Know more about wi-fi properties and how to help a customer connect new devices. You are the ISP after all ,3
285152,16-NOV-11,15-NOV-11,Jessica,,en,70.27.4.96,petercoates@sympatico.ca,13985088,000000121246982,5,5,,5
285153,16-NOV-11,15-NOV-11,Lukasz,,fr,174.91.244.213,pierremtremblay@sympatico.ca,13985188,000000121260065,5,5,,4
285154,16-NOV-11,15-NOV-11,Ali,,en,74.15.82.176,givrhl@sympatico.ca,13980186,000000121246776,4,,,4
285155,16-NOV-11,15-NOV-11,Wided,,fr,70.30.203.172,raygou@bell.net,13985534,000000121245429,5,5,rien tout était parfait,5
285156,16-NOV-11,29-OCT-11,Elyes,,en,174.91.49.244,vincent.chaignet@sympatico.ca,13812504,000000120901201,5,3,only reason inquiry was not fully resolved is that it was determined I needed a new modem so had to wait unitl this was received before continuing the exploration of my connection problem,4
285644,13-NOV-11,03-OCT-11,Koussay,,fr,70.24.197.191,robert_paquet@sympatico.ca,13495590,000000120308060,1,1,"Apporter la correction à mon dossier car le technicien de service est reparti le 18 août 2011 avec mon vieux modem qui ne fonctionnait plus. Bell m'a écrit au début d'octobre et j'ai appelé le 3 octobre (agent XZ173) qui devait apporter les corrections appropriées. Aujourd'hui, 13 novembre 2011 j'ai rappelé Bell afin qu'il annule les frais de 75$ et l'agent XZ154 procédera à la correction demandée; je l'en remercie énormément. Espérant que tout sera corrigé sur la prochaine facture...
Robert Paquet ",
285645,13-NOV-11,08-NOV-11,Patricia,,en,65.94.255.189,nolson@bell.net,13914146,000000121098918,4,5,,5
285646,13-NOV-11,12-NOV-11,Bob,,en,70.27.40.27,gstoute@sympatico.ca,13954496,000000121196329,4,5,"Nothing.  Had to call because my email, which I normally retrieve from MSN Premium page, went missing. Turns out, that means of retrieving emails is obsolete and stopped working one week ago.  Would have appreciated some kind of warning message or input from Bell prior to this means of message retrieval being suspended.  Excellent help with setting up my new means of getting email though which I appreciated.",4
285647,13-NOV-11,12-NOV-11,Sana,,fr,65.93.153.45,pierrette.eddy@sympatico.ca,13957862,000000121198440,4,4,m'expliquer encore plus les directives. Je suis une débutante en ordi.Tout est de l'inconnu pour moi.,4
285648,13-NOV-11,12-NOV-11,Kamel,,fr,70.53.140.9,beauchemin.s@sympatico.ca,13952128,000000121200205,5,5,,5
285649,13-NOV-11,19-OCT-11,Mark Jason,,en,76.68.120.65,nandor7156@bell.net,13689028,000000120670258,5,3,,4
285650,13-NOV-11,12-NOV-11,Sarah,,fr,70.29.148.79,francois.akel@sympatico.ca,13954074,000000121198193,5,5,,5
285651,13-NOV-11,11-NOV-11,Sarah,,en,74.12.217.180,ciarma@sympatico.ca,13942000,000000121180307,1,1,more helpful,1
285652,13-NOV-11,11-NOV-11,Ali,,en,74.12.217.180,ciarma@sympatico.ca,13942002,000000121186115,2,1,,1
285653,13-NOV-11,12-NOV-11,Marouen,,fr,70.24.176.105,lfmannucci@sympatico.ca,13956204,000000121204592,2,1," 
lack of knowledge .

 next time check if the server is 

 running . 

 before jumping  to conclusions  ",3
285654,13-NOV-11,12-NOV-11,Gregorio,,en,74.15.101.90,tplane1@sympatico.ca,13959638,000000121193999,5,5,Couldn't have been better!,5
285655,13-NOV-11,08-NOV-11,Jose,,en,70.49.172.53,jj.leroux@sympatico.ca,13910796,000000121109460,5,5,nothing,5
285656,13-NOV-11,08-NOV-11,Aprajit,,en,174.117.224.128,v.cooke@sympatico.ca,13917308,000000121112649,5,4,Nothing at all,5
285657,13-NOV-11,12-NOV-11,Kathy,,en,76.64.127.79,goga@bell.net,13954394,000000121199159,3,3,,4
285658,13-NOV-11,12-NOV-11,Ramy,,fr,70.51.177.182,pamainville@sympatico.ca,13957596,000000121195007,5,4,Complete,5
285659,14-NOV-11,11-NOV-11,Sudhakar,,en,64.229.206.153,stevensjh@sympatico.ca,13949969,000000121188790,1,1,follow the issue through to resolution- I called again on Nov.14 and Ajay was great and resolved my issues but this should have and could have been resolved on the 11th.,4
285660,14-NOV-11,10-NOV-11,Henry,,en,70.50.104.242,bob.tomlinson@sympatico.ca,13930186,000000121148773,5,5,no comment,5
285661,14-NOV-11,13-NOV-11,Ashwini,,en,65.94.247.214,idlap@sympatico.ca,13962856,000000121210271,5,4,,4
285662,14-NOV-11,13-NOV-11,Thierry,,fr,70.51.64.164,dianelord@sympatico.ca,13961934,000000121208981,3,4,C'est très difficile de comprendre un conseiller qui parle avec un gros accent français de France. J'ai déjà essayé avec un conseiller anglophone mais eux aussi ont un gros accent qui est difficile à comprendre. Ne pouvez-vous pas embaucher des canadiens pour répondre aux besoins des canadiens???,3
285663,14-NOV-11,13-NOV-11,Estephania,,en,205.210.159.254,bekking@sympatico.ca,13960984,000000121211405,5,5,"Have had an intermittent internet disconnect problem for some time.  Rep was able to fix at her end. 
Excellent service. Follow up phone call is great.
",5
285664,14-NOV-11,13-NOV-11,Sowmya,,en,184.144.78.210,vneprily@bell.net,13966628,000000121211182,3,3,tech did not speak very good english. made it very difficult.,3
285665,14-NOV-11,13-NOV-11,Nes,,en,65.95.93.240,hassan.dirshe@sympatico.ca,13962706,000000121209128,5,5,you did good job ......,5
285666,14-NOV-11,12-NOV-11,Marc,,en,184.145.11.194,noreen.s@sympatico.ca,13957460,000000121191817,4,4,,4
285667,14-NOV-11,13-NOV-11,Ivette,,en,174.91.175.35,vmar@sympatico.ca,13966627,000000121209554,4,4,the e.mail sent to me confirming change of password was not understood as it appears its a Generic password. The e.mail did ot ssay this and its was confusing. Since re-contacting Bell Technician he has explained that to me. This should have been stated in the e.mail sent to me.,4
285668,14-NOV-11,13-NOV-11,Melvin,,en,204.101.237.139,dwisenden@sympatico.ca,13962065,000000121209809,3,1,I spent a whole day last August on and off with the help desk. The issue was I needed to improve the wireless range in my house since the kids computer and cell phone are now wireless.  The resalution was bell was going to come to my house and replace the modum and test and install it in the best location so we had range in the entire house. The tech that showed up had no notes of our conversation so he just replaceded it and left. This cost my wife A day to be at home. The range was no better. Also now the eithernet cable did not work. After last week when internet was down and on Sunday our sympatico stopped working I called. 3 hrs with the help desk and he could not make it work. Today a tech is coming out to fix what was not fixed last August. I am not happy and expect compensation.    ,2
285669,14-NOV-11,13-NOV-11,Miguel,,en,70.51.254.48,cotterillff@sympatico.ca,13961630,000000121217539,5,5,,5
285670,14-NOV-11,13-NOV-11,Geetha,,en,76.68.109.180,mraksit@bell.net,13964730,000000121213673,4,,make your Internet connection safer.,
285671,14-NOV-11,12-NOV-11,Timothy,,en,70.50.105.82,gordon.ades@sympatico.ca,13954410,000000121204359,5,4,"Tim, the Technician handling my trouble call, was very helpful, pleasant and informed;  however, he finally thought of a way to resolve our problem which for the prior 30-45 minutes escaped him.  Perhaps Bell could document these types of troubles in a Technician Database that would help the Technician find solutions quicker.",5
285672,13-NOV-11,12-NOV-11,Radhika,,en,70.24.95.178,dlawrence1@sympatico.ca,13953482,000000121198734,4,,i have been waiting now for 6 mths to get my internet fix im tried of going down at less 50 times a day . i would like to be on my comptur but it goes down when i am playing a game im not very HAPPY  so please help this trouble so i can enjoy my comp thank you .,4
285673,13-NOV-11,12-NOV-11,Ravi,,en,67.70.200.167,jmaclean13@bell.net,13955354,000000121203743,1,1,"I was looking to access my email from another computer via hotmail but did not have a password and attempted to do so but your systems were down and I was requested to call back; did so 3 hours later and systems were still down and unable to complete my request, however, I requested to leave a password with them and they would set me up once the systems were updated.  I tried again at 7:38 the next morning and nothing has been set up.",2
286157,16-NOV-11,14-NOV-11,Shawn,,en,69.158.77.123,paperboy2924@sympatico.ca,13973442,000000121235440,3,3,"The answers to questions 1 and 2 above refer to the initial solution and not to Shawn's excellent efforts at that time.

My answers to questons 1 and 2 now after further work on the problem would be ""VERY"" for 1 and ""YES"" for 2.

I purposely delayed my response to this survey until today for reasons detailed below.

Shawn(spelling ?) did an excellent job and quickly improved the situation - apparently by a change of ports - but it was temporary. The download speed deteriorated within a few hours unfortunately. It went from satisfactory to impossible and back to satisfactory in erratic fashion. I had to call again the next evening. Maurice tried hard but turned the problem over to Kay. Her research indicated a possible problem with the outside line. After a careful search, she concluded there was a ground in the line and arranged for a technician to come today. Gerard quickly found the problem and, hopefully, the problem has been solved. It will take a few days to be certain but I am optimistic regarding the results.

Many thanks to Shawn, Maurice, Kay and Gerard.

All of the Bell technical people performed well and I am pleased to be able to say that.

Tom Hall",4
286158,16-NOV-11,14-NOV-11,Ghaieth,,fr,76.68.183.125,m.bianca@sympatico.ca,13972164,000000121235249,1,1,"Au lieu de recevoir mon modem j'ai reçu seulement le fils de branchement.  C'est complètement ridicule, surtout que c'était la 2e fois que je devais appeler car il ne m'avait pas envoyé le modem 1 semaine au paravent.  C'est vraiment un service pourri, je pense sérieusement à changer de compagnie.",1
286159,16-NOV-11,11-NOV-11,Lise,,fr,70.30.211.11,doncal@sympatico.ca,13942914,000000121169974,1,1,"J'ai discuté et conclu une entente, j'ai appeller Bell 2 jours après pour vérifier notre entente, et comme d'habitude BELL n'avait que la moitié de notre entente d'écrit dans le contract. sa commence a me taper ......  ",1
286160,16-NOV-11,15-NOV-11,Christine,,en,76.69.32.72,gladys.standard@bell.net,13980196,000000121255402,5,5,I was fustrated having to call back to have bill cleared up with all the extra charges added to bill - Bell needs to upgrade accounting system ,5
286161,16-NOV-11,15-NOV-11,Tejaswvi,,en,74.14.202.18,cfachnie@sympatico.ca,13977994,000000121260393,4,4,I had a little difficulty understanding the person due to her accent.  Not much you can do about that though.,5
286162,16-NOV-11,15-NOV-11,Salvador,,en,76.64.122.54,buchner_49@sympatico.ca,13977696,000000121265650,5,5,,5
286163,16-NOV-11,15-NOV-11,Eric,,en,99.239.160.24,4gants@bell.net,13975814,000000121256952,5,5,,5
286164,16-NOV-11,15-NOV-11,Mehdi,,en,184.145.108.45,agrenier1@sympatico.ca,13976336,000000121260060,3,3,"Nothing to do with the care representative, however during my file review I was not informed of the one time fee for the modem.  And same was not indicated in my Bell transaction summary.  Did not appreciate finding this out upon receipt of my statement.  Dealings with customers may need to be reviewed. ",3
286165,16-NOV-11,14-NOV-11,Yves,,fr,65.94.244.67,mjcencig@bell.net,13972860,000000121221944,2,2,"Yves ou les autres auxquels j'ai eu à faire depuis samedi dernier, jour de mon changement de Vidétron à Bell. Rien à dire sur le travail des techniciens mais quelle quantités de problèmes à régler, les uns après les autres !  Je suis très très insatisfaite du service en général car vous n'avez pas été CAPABLE d'installer télévision, téléphone, internet et courriel dans un délai raisonnable. Ça a pris 5 jours!!!  J'exige - J'EXIGE un mois de service gratuit!  Sinon, je retourne à Videotron, qui se fera un plaisir de me ravoir comme cliente.
MJ Cencig
514 750-7145",2
286166,16-NOV-11,15-NOV-11,Alvaro,,en,65.95.56.92,bobandgrace05@sympatico.ca,13977456,000000121265717,5,5,nothing,5
286167,16-NOV-11,13-NOV-11,Srinivas,,fr,70.30.221.164,giacinta@sympatico.ca,13962524,000000121213214,5,4,,5
286168,16-NOV-11,15-NOV-11,Cecile,,en,74.15.3.158,m.milicevic@sympatico.ca,13983128,000000121244704,4,4,,4
286169,16-NOV-11,15-NOV-11,Armando,,en,76.69.21.15,monishaw.vinoo@bell.net,13984230,000000121248259,5,5,,4
286170,16-NOV-11,15-NOV-11,Gayathri,,en,174.88.190.130,a.s.rosen@sympatico.ca,13976152,000000121245017,2,2,call back when you say you will.never got call yesterday,3
286171,16-NOV-11,15-NOV-11,Amir,,fr,70.48.223.107,michel.simard23@bell.net,13983946,000000121263534,5,4,Le problème fut résolu la journée suivante par le technicien qui est venu à la maison,3
286172,16-NOV-11,15-NOV-11,Karingula,,en,69.158.88.43,tpierson@sympatico.ca,13987664,000000121261628,5,5,,5
286173,16-NOV-11,15-NOV-11,Roy,,fr,70.29.161.206,jacques.leclaire@sympatico.ca,13981018,000000121265710,1,1,"répondre à l'appel!!!! Service de cul!
Au lieu d'envoyer des sondages, donnez donc un minimum de service aux appels...
Bell c'est nul!!!",1
286174,16-NOV-11,15-NOV-11,Aswathy,,en,70.26.21.14,a.lakhani@sympatico.ca,13976134,000000121264408,5,5,Reduce time before a representative comes on line.,5
286175,16-NOV-11,15-NOV-11,Sunhith,,en,70.30.55.139,tim.tibbs@sympatico.ca,13987538,000000121264357,2,1,I was told the problem was i was installing the new modem program too early and if i did it after midnight it would work for sure.  It did not.  I had the same problem.,3
286176,16-NOV-11,15-NOV-11,Ahmed,,fr,70.55.179.23,erjel@bell.net,13979544,000000121252243,4,3,"Peut-être que quelques uns au bureau des comptes comptent des brebis. Laissez-moi vous dire que vous êtes une bande d'incompétent. Cette forme de cruauté mentale que vous nous infligés est inconcevable. Je suis sidéré face à vos carences de savoir faire et manquez de professionalisme. Vous ne cessez de mêler nos comptes, vous omettez de nous faire parvenir nos factures depuis le 1er août 2011 et voilà que nous devons payer 540.00$ et quelques. C'est de la foutaise. Hmph! Vous devriez fermer vos portes au lieu de faire vivre des descentes aux enfers à vos clients.",1
286177,16-NOV-11,15-NOV-11,Kumar,,en,174.91.10.89,b.frodsham@sympatico.ca,13977038,000000121264698,4,4,,4
286178,16-NOV-11,10-NOV-11,Romy,,en,64.231.152.110,ve3knm@sympatico.ca,13939636,000000121163529,5,5,,5
286179,15-NOV-11,14-NOV-11,Youssef,,fr,70.48.124.87,regentlapierre@bell.net,13973956,000000121230324,5,5,,5
286180,15-NOV-11,09-NOV-11,Wissem,,fr,184.144.150.251,michellefortin1@sympatico.ca,13925044,000000121140389,3,3,Avoir des representants qui savent ce qu'ils font et disent.  On m'a mis en attente environ 4 fois parce que la personne n'avait pas les reponses a mes questions.,5
286181,15-NOV-11,14-NOV-11,Adnan,,en,174.92.103.154,bjd435@bell.net,13967886,000000121228542,4,4,I found that the automated system moved too fast because my system was responding too slow and that was the problem.  Skeaking with an actual person allowed me to find the proper screens to do the corrections.,4
286182,15-NOV-11,14-NOV-11,Daniel,,fr,70.26.252.212,laserennoir@bell.net,13971750,000000121227688,5,5,xxx,5
284641,14-NOV-11,11-NOV-11,Etuwa,,fr,142.85.5.159,so.larabee@sympatico.ca,13949762,000000121171630,4,4,"La possibilité de pouvoir aller chercher le nouveau modem dans un centre près de chez moi, j'attend ce modem par la poste et je n'ai pas internet en attendant. J'espère que postes canada sera rapide",4
284642,14-NOV-11,11-NOV-11,Naveen,,en,72.38.192.130,garyr_wolfe@sympatico.ca,13943694,000000121187567,1,1,"looks like we are having trouble with our modem yet AGAIN!!! very poor quality equipment obviously.  not impressed with BELL at all lately. now we have to wait for a new modem before we will have internet.  are we going to get compensated for our week without internet?  not likely!  we pay over $50 a month for internet and think we should be compensated for this down time.  last time when i sent back the modem, we got charged $75 and have never been reimbursed for that.  unreal!!! really considering changing companies. do you get the idea we are not happy??? hopw so!!!",1
284643,14-NOV-11,13-NOV-11,Philo,,en,38.116.202.190,kelvinlaw@sympatico.ca,13963624,000000121215560,5,5,NA,5
284644,14-NOV-11,13-NOV-11,Drew,,en,174.92.12.75,mackenzies@sympatico.ca,13964186,000000121210476,5,5,"The fellow I dealt with was by far, the best customer service personal I have  ever dealt with.  His mannerism, and commitment to solve my problem was second to none!  ",5
284645,14-NOV-11,13-NOV-11,Jose,,fr,76.68.139.101,lyndamackenzie@sympatico.ca,13964126,000000121211307,5,5,,5
284646,14-NOV-11,13-NOV-11,Pradheep Kumaar,,en,184.147.52.182,patandpenly.yeung@sympatico.ca,13965052,000000121213122,5,5,"My first call to Bell on Nov 13th 2011 was good.  I thought I had laptop connectivity issues resolved.  Minutes later, my laptop crashed again. I had to call Bell back to get laptop wireless adapter re-loaded.  Thanks!",4
284647,14-NOV-11,13-NOV-11,Aroua,,fr,67.71.79.22,pmartin0@sympatico.ca,13965234,000000121208217,2,1,"Votre employé prénommé Sana #XY289 m'a proposé d'augmenter la puissance du sans-fil et comme elle n'y arrivait pas, elle m'a fournit un tas d'excuses qui ne réglait pas mon problème. J'ai donc rappelé et Arwa # XU265, m'a alors aidé à régler simplement mon problème de puissance sans-fil. Conclusion, quant on sait pas, il ne sert à rien de raconter n'importe quoi à un client. Merci!",
284648,14-NOV-11,10-NOV-11,Gavin,,en,12.97.244.195,traceyandterry@sympatico.ca,13939476,000000121166937,5,5,No improvement neeeded. Professional. Knowledgeable. Results oriented.,5
284649,14-NOV-11,13-NOV-11,Sana,,fr,67.71.79.22,pmartin0@sympatico.ca,13965236,000000121207684,4,4,Votre employé madame Arwa #XU265 m'a vraiment fournit les indications nécessaires au règlement de mon problème de puissance du sans-fil. ,4
284650,14-NOV-11,13-NOV-11,Amine,,fr,184.146.228.66,kearnssuzanne@sympatico.ca,13963604,000000121207074,5,5,"En l'occurence, rien d'autre. Les réponses obtenues ont été on ne peut plus utiles et j'en remercie sincèrement l'employé. ",5
284651,14-NOV-11,31-OCT-11,Asra,,en,174.88.207.193,bonnieisnot@bell.net,13820934,000000120929395,2,3,"i was transferred to loyalty department to Ali and he resolved my issue completely. I am a devoted Bell customer, and always will be.",5
284652,14-NOV-11,13-NOV-11,Elsy,,en,76.71.31.17,dandlbarnet@sympatico.ca,13961728,000000121211021,5,5,Possibly more explanation as to how she was going to correct the problem,5
284653,14-NOV-11,11-NOV-11,Tarek,,fr,184.144.218.221,manon136@sympatico.ca,13946694,000000121172269,2,1,"Je n'ai pas été écouté, votre représentant n'a pas répondu à ma question, car il voulait m,envoyer un technicien pour m,installer la fibre optique, quand je lui demandais si c'était obligatoire, il répondait toujours que c'est mieux.....alors, il essayait de me vendre son produit au lieu de répondre à ma question.....",3
284654,14-NOV-11,28-OCT-11,Tiwari,,en,174.91.224.97,peter.stern@sympatico.ca,13800384,000000120886178,2,2,"The technician was supposed to come back so he didn't reconnect all the phone lines that he had disconnected to do his tests. I had to reconnect everything but it did take me a while to figure out where the wires had been disconnected.

The entry into the house is a mess, as a result of several technicians that have come over the past to do work here (not the last technician). 

Does Bell Quebec not have a proper terminal for entry into the house that contains the splitter for connection to the modem and enough phone terminals for connections to the various phone jacks that are located throughout the house? I saw a terminal box like this in Toronto. Are they not available in Quebec? Currently at the entry in our house there are 6 different terminals (inc. the splitter)of the cheap type you find at Home Depot or Radio Shack (Source). I can send you a photo but I don't know how to attach it here. ",
284655,14-NOV-11,13-NOV-11,Guylaine,,fr,70.55.137.59,mohamedy@sympatico.ca,13964688,000000121210181,4,4,,4
284656,16-NOV-11,14-NOV-11,Oliver,,en,174.95.53.153,pcgorospe@bell.net,13973558,000000121227829,5,5,Cannot ask for more.,5
284657,13-NOV-11,12-NOV-11,Ruth,,en,76.64.142.37,m.heilbron@sympatico.ca,13956490,000000121190095,1,1,"To improve my experience, Bell could have actually resolved the issue.
It took over an hour to identify that my line had been changed to Fibe 25, but I had not been provided a new model. The technician then indicated that a new modem would be sent to arrive on Nov 13. That turned out to be false. No modem was sent. When I followed up because the modem did not arrive, I was told that a technician must visit. I have now spent over three hours on the phone and several days without Internet service because the upgrade was not well organized by Bell - the line was changed without any confirmation that the correct hardware was installed at my home.",4
284658,13-NOV-11,09-NOV-11,Philip,,en,70.27.8.206,yen12@sympatico.ca,13928730,000000121141738,,,I thought everything was resolved.  Found out later that the cord I order was not send out immediately on Thursday as I was told would happen but delayed until Friday so I missed my skype conference meeting. I was not happy with this service.,2
284659,13-NOV-11,04-NOV-11,Kumar,,en,174.91.77.209,ranjitkaur@sympatico.ca,13873546,000000121024386,4,4,,5
284660,13-NOV-11,12-NOV-11,Hema,,en,65.92.155.36,evgray@sympatico.ca,13953864,000000121201230,3,1,To solve my problem,1
284661,13-NOV-11,04-NOV-11,Michael,,en,184.144.30.200,pbruszewski@sympatico.ca,13873030,000000121029485,5,5,"I was transferred to another department in regards to a cell phone and they were not helpful, rude, and they did not get me a plan combined with my other bills that I wanted.",5
284662,13-NOV-11,10-NOV-11,Reina,,en,184.147.178.48,golfpro97@sympatico.ca,13932828,000000121165537,1,1,Do what you say you are going to do. Spent half hour on phone with you and you didn't do one thing you said you would do.  had to call next day to repeat myself.,1
284663,13-NOV-11,07-NOV-11,Cecelia,,en,74.198.165.126,kevin.rosien@sympatico.ca,13898370,000000121094306,2,1,"when I asked to talk to a supervisor, I should have got to one! There was no explaining our payment arrangements a I asked if I should go to Rogers she told me that was up to me!!",2
285157,13-NOV-11,12-NOV-11,Karishma,,en,184.146.161.84,gacross@sympatico.ca,13954166,000000121196490,2,1,"Your tech support is so incompetent I don't know where to start. I called with a problem connecting a mobile device to wireless modem. No support for this on your website by the way. Spent a total of over an hour on hold after which I had no connection at all even on hard wired pc, thanks a lot! Managed to fix it myself after a few hours. Do not need the new modem your 1st tech is sending out, there's nothing wrong with the one I have. Staff managed to cut me off several times. Great service, but it what I've come to expect.",1
285158,13-NOV-11,12-NOV-11,Mohammed,,en,65.95.10.243,raetired@sympatico.ca,13958016,000000121190779,4,2,"As a high speed customer, I feel that I should not be losing my interneet service (dropped connection)This has happened at least five (5) times since I had concerns about the internet speed I signed up for. A service tech was here approx. 5 weeks ago to check out the speed and I was assured that everything would be alright.  Since then I have lost my connection on more than one (1) occasion.  Mohammed assured me that I would not lose the conncection again. Should it happen again, I will be more than willing to cancel all my services with bell and go to another provider!!",3
285159,13-NOV-11,09-NOV-11,Khaoula,,fr,76.67.165.157,josbebert@sympatico.ca,13923096,000000121127204,5,5,,4
285160,13-NOV-11,11-NOV-11,Amir,,fr,70.26.238.66,BEAUVAIS-LALONDE@sympatico.ca,13940166,000000121180562,4,4,,4
285161,13-NOV-11,12-NOV-11,Sarra,,fr,70.50.46.48,claudette.stdenis@sympatico.ca,13952874,000000121190285,3,5,TROUVER TOUT DE SUITE LE PROBLÈME QUI VENAIT DE VOTRE ÉQUIPEMENT ET NE PAS ME DIRE QUE JE DEVAIS CHANGER MON MODEM.VOUS M'AVEZ APPELÉ PLUS TARD POUR ME DIRE QUE ÇA VENAIT DE VOTRE ÉQUIPEMENT,2
285162,13-NOV-11,12-NOV-11,Asir raja,,en,64.231.165.157,ruth.aiken@sympatico.ca,13958466,000000121189885,4,4,,5
285163,13-NOV-11,12-NOV-11,Grace,,en,64.231.5.217,fcuggy@sympatico.ca,13953952,000000121200116,5,4,"Told me that the speed of my internet connection would be increased to match offerings from Rogers. However, this was not a question I asked Grace about.
Grace gave excellent service re: my inquiry. ",3
285164,13-NOV-11,12-NOV-11,Irving,,en,70.26.9.249,abrahammansour@bell.net,13951432,000000121192602,4,3,HAVE ONE PERSON HELP YOU INSTEAD OF GETTING TRANSFERED TO OTHER CUSTOMER REP.,4
285165,13-NOV-11,10-NOV-11,Hakim,,fr,184.145.211.145,lahrechemalek@sympatico.ca,13934910,000000121162680,5,4,,4
285166,13-NOV-11,12-NOV-11,Sam,,en,174.92.76.101,djpitcher@sympatico.ca,13953464,000000121204293,4,1,"I was calling on my landline about my cell phone and your stupid system didn't recognize my cell phone number even though I entered many times.  This happened every time I tried to use the mobile phone icon.   You might want to get your system up and running, because if you can't get yours working, how are you ever going to manage my little problems.",2
285167,13-NOV-11,11-NOV-11,Marco,,en,70.50.172.252,rik.filion@sympatico.ca,13948944,000000121182045,5,4,,5
285168,13-NOV-11,10-NOV-11,Remi,,fr,70.55.116.199,d-drolet@bell.net,13931176,000000121164633,,,Corriger le problème au premier mois de facturation. Soit au mois d'août,1
285169,13-NOV-11,03-NOV-11,Adam,,en,64.228.141.97,kevinberry_6@sympatico.ca,13857160,000000121005547,1,1,"Delete the email address that I have been trying to delete for over 3 months
todays date Nov 13 still not deleted and it still will not let me delete.",1
285170,13-NOV-11,11-NOV-11,Emmanuelle,,en,69.159.20.14,saship@sympatico.ca,13949418,000000121172273,4,1,"C/S tired but the issue is not resolved. 
No followups either",1
285171,13-NOV-11,08-NOV-11,Mark,,en,207.164.79.74,lillychou@sympatico.ca,13912098,000000121110903,4,4,,5
285172,13-NOV-11,12-NOV-11,Samia,,fr,174.92.172.240,alfa1624@bell.net,13951614,000000121192185,5,4,,4
285173,13-NOV-11,12-NOV-11,Suresh,,en,50.101.137.97,ts.fejervary@sympatico.ca,13959694,000000121204970,4,4,Long waiting on phone,4
285174,13-NOV-11,07-NOV-11,Mustapha,,fr,70.52.8.211,alaincote_9@sympatico.ca,13892452,000000121072265,5,5,rien,4
285175,13-NOV-11,11-NOV-11,Krishnan,,en,64.228.94.198,zgaljovski@sympatico.ca,13951126,000000121175491,4,4,,4
285176,13-NOV-11,07-NOV-11,Nesrine,,fr,184.144.234.231,andre.lahaie@sympatico.ca,13892696,000000121071844,5,5,,5
285177,13-NOV-11,12-NOV-11,Marc,,en,76.69.3.143,gcralle@sympatico.ca,13954234,000000121191985,5,,"Marc explained everything well, but due to systems being 'down' at Bell he was not able to complete the work. He left after installing new internet filters and beginning the process of increasing our download speed, saying he would be back. The internet signal temporarily dropped after he left (as happens frequently), still leaving us uncertain as to when this intermittent connection will be fixed. So the one thing (not serious) that Marc might have done was give us a call back at the end of the day.",4
285178,13-NOV-11,25-OCT-11,Mehdi,,fr,76.71.199.108,cyr.roger@bell.net,13749822,000000120809164,1,1,Nous avons été redirigés vers un autre service qui ne nous  a pas aidés.  Nous sommes toujours incapable d'accéder notre compte Bell en ligne.  ,1
285179,13-NOV-11,12-NOV-11,Karen,,en,70.24.105.139,huckleberryhill@sympatico.ca,13954754,000000121195670,3,4,I lost my FAVORITES,4
285180,13-NOV-11,12-NOV-11,Gabin,,en,76.70.64.186,johnpollard@sympatico.ca,13955484,000000121196002,1,1,be honest,1
285181,13-NOV-11,12-NOV-11,Marta,,en,76.70.64.186,johnpollard@sympatico.ca,13955486,000000121202795,1,1,be honest,1
285182,13-NOV-11,12-NOV-11,Hugo,,en,76.70.64.186,johnpollard@sympatico.ca,13955488,000000121205249,1,1,still not working...be honest,1
285183,13-NOV-11,12-NOV-11,Mohan,,en,76.70.64.186,johnpollard@sympatico.ca,13955490,000000121202487,1,1,,1
285184,13-NOV-11,12-NOV-11,Ravi,,en,70.26.60.30,draw@sympatico.ca,13953578,000000121200419,4,4,,4
285185,13-NOV-11,12-NOV-11,Benjamin,,en,69.157.40.65,jkulacz@sympatico.ca,13955338,000000121194088,5,4,,3
285186,13-NOV-11,12-NOV-11,Patricia,,en,70.53.86.110,avalliere@sympatico.ca,13951982,000000121198059,5,5,,3
285187,13-NOV-11,11-NOV-11,Balaji,,en,70.51.204.188,c.kratel@sympatico.ca,13941660,000000121174336,4,4,I did not interact with your representative Balaji on November 11. 2011 at 12.46 pm. On this date we had a service technician in the house by the name of Greg Watson who connected us to the fibe internet. All work was done to our satisfaction.,5
285188,13-NOV-11,03-NOV-11,Jose,,en,65.92.65.196,marion.perry@sympatico.ca,13858378,000000121000928,1,1,"Hire techs that know what they are doing.  The one who tried to help had me do a complete restore on my computer so I lost all my software info. The computer store told me all the files are corrupted,so I have had to buy a new computer.  Could he have mentioned he may ruin my computer when giving me instructions????   If it sounds like I am infuriated, you would be right!",1
285189,13-NOV-11,11-NOV-11,Nandhini,,en,184.144.18.202,marlene.balsdon@sympatico.ca,13946910,000000121178792,5,5,,4
285190,13-NOV-11,11-NOV-11,Rebecca,,en,70.31.122.103,bobmck01@sympatico.ca,13941474,000000121177299,3,3,Hire competent people who can speak understandable English,1
284216,11-NOV-11,10-NOV-11,Kevin,,en,70.51.122.19,l.fox@sympatico.ca,13934868,000000121153065,1,1,,1
284217,11-NOV-11,10-NOV-11,Kevin,,en,69.158.15.43,snowstorm1948@sympatico.ca,13938760,000000121163068,5,5,Nothing,4
284218,11-NOV-11,10-NOV-11,Mouna,,fr,174.88.159.13,michelmarcil@bell.net,13936280,000000121146202,5,5,,5
284219,11-NOV-11,10-NOV-11,Balaji,,en,70.29.0.121,d_appleby@sympatico.ca,13931200,000000121146507,5,5,nothing,5
284220,11-NOV-11,10-NOV-11,Inobel,,en,70.31.104.35,kstrauss@bell.net,13934838,000000121152953,2,1,Listened carefully instead of assuming incorrectly.  I had called about slow internet speed.  I explained things twice and the technical support person kept telling me it might be a problem with my computer operating system or a virus (I told her that my computer had just been in and cleaned and looked over this past week with regard to speed - was in tip top shape -and that was the truth -no virus or problem with the operating system - and all junk had been removed while it was in being looked at).  I did that first to make sure that my own computer wasn't slowing things down.  In the end she did not offer a solution but defended the package that I had with Bell and told me that it was working as it should (we tested it with a site online - and I don't dispute the results).  She said that I could consider going up one package if I wanted better speed - at more than $15 more per month.  I said that I thought that their basic package should be working faster on my computer given that the compute was fine - ie. no green circle going round and round while I waited for internet items to open.  In the end I summarized what she seemed to be telling me:  that I had a problem with internet speed and that it couldn't get better with my package.  I thanked her for helping me narrow down what the problem was and thanked her for helping me decide that I should go back to Rogers.  I just started with Bell in February 2011.  I can get faster internet for the same basic price at Rogers.  Sometimes customers are at fault but in this instance I wasn't.  I was really just trying to solve a problem and I feel as though the person did not hear that.  Waiting for green circles while things open on a well maintained computer?  Not good.  And btw I might have agreed to pay $5 to $7 more a month for a better package but not more than $15 more per month.  That's a considerable amount extra $$ to solve an issue that I would not have with a different service provider.  So in the end I feel as though I have the hassle of contacting bell and changing over my internet which is not what I wanted.  I don't want to have to do that.  I wanted Bell to solve the issue.,1
284221,11-NOV-11,10-NOV-11,David,,en,70.27.75.2,lcobb@sympatico.ca,13935042,000000121149384,5,4,"Ask David to speak slower and to enunciate better. I had difficulty understanding him at times. Also, he should give better instructions about who is doing what... there were a couple instances where both of us sat waiting for the other person and nothing was being done.",5
284222,11-NOV-11,09-NOV-11,Mohamed,,fr,64.228.84.95,dandrouin3@sympatico.ca,13920270,000000121135517,5,5,Rien. Je trouve quelle étais à la auteur de mes attente. Bravo,5
284223,11-NOV-11,10-NOV-11,Anne-Marie,,en,70.49.240.203,millerdiane@sympatico.ca,13936334,000000121152776,5,4,nothing she was really helpful,5
284224,11-NOV-11,10-NOV-11,Ghorden,,en,76.68.102.11,taffyblue@bell.net,13939144,000000121155427,5,4,"He was very helpful and didn't make me feel that I was taking up his time with a trivial question.  He was great!
",4
284225,11-NOV-11,10-NOV-11,Walid,,fr,69.156.204.129,israsarah@sympatico.ca,13933448,000000121162318,4,4,savoir à l'avance que nous ne pouvions pas avoir Internet Performance dans notre secteur.,3
284226,11-NOV-11,10-NOV-11,Victor Gabriel,,en,70.29.124.72,big_dad@bell.net,13930090,000000121154816,5,4,nothing,5
284227,11-NOV-11,10-NOV-11,Hayett,,fr,70.55.114.21,michelinegagne3@sympatico.ca,13936260,000000121149894,5,5,rien,5
284228,12-NOV-11,11-NOV-11,Ajay,,en,70.27.10.125,judy.peter@sympatico.ca,13945448,000000121186460,5,2,fix the problem,3
284229,12-NOV-11,11-NOV-11,Robert,,en,70.48.71.206,imact@sympatico.ca,13944514,000000121183408,5,5,nothing,5
284230,12-NOV-11,11-NOV-11,Andrea,,en,184.144.38.25,michael.spivock@sympatico.ca,13947260,000000121187521,3,2,The call was escalated and I'm waiting for a callback today.  I'll let you know if that solves the problem.  It's too early to tell now...,4
284231,09-NOV-11,08-NOV-11,Claudia,,en,70.27.67.97,humed@sympatico.ca,13910064,000000121121009,5,5,,5
284232,09-NOV-11,08-NOV-11,Xenia,,en,184.145.122.106,dreera@sympatico.ca,13908172,000000121122561,1,1,"did not thoroughlyverify ID. 
Led me to www.bell.net. Could not solve problem. Spoke too fast and could not find solution. I finally had to discontinue as the problem was not solved.",3
284233,09-NOV-11,24-SEP-11,Revathi,,en,206.47.249.247,carrieleigh@bell.net,13380528,000000120119544,5,5,Everything was handled very well and my internet was up and running when we were done. Good job!,5
284234,09-NOV-11,08-NOV-11,Jamel,,fr,174.92.181.123,charlesloulou@bell.net,13906921,000000121110990,5,5,"rien, tout a été réglé",5
284235,09-NOV-11,08-NOV-11,Tarek,,fr,174.92.181.123,charlesloulou@bell.net,13906923,000000121107576,5,4,,5
284236,09-NOV-11,08-NOV-11,Jose,,en,69.159.49.4,dahl9@sympatico.ca,13907456,000000121115375,4,4," My first attempt to get through was tough.  I gave up after 40 minutes...  the second time I was put through immediately.   Thank you Jose!   I guess timing, once again, is most everything...  To the point, less wait time, & not having to be reminded every 30 blinkin' seconds to be patient for the next available representative...          ",4
284237,09-NOV-11,08-NOV-11,Sowjanya,,en,204.101.237.139,va3nix@bell.net,13917310,000000121116366,1,1,provide knoweledgeable information,1
284238,09-NOV-11,08-NOV-11,Wafa,,fr,70.24.239.120,roseaimee_900@sympatico.ca,13915650,000000121101797,4,4,,5
284239,09-NOV-11,08-NOV-11,Med Rami,,en,174.91.232.249,yolande.g@sympatico.ca,13917820,000000121107879,,5,Everything was fine.,2
284240,09-NOV-11,08-NOV-11,Rachel,,en,67.71.124.168,albertpribil@sympatico.ca,13905242,000000121103325,4,4,,3
284241,09-NOV-11,05-NOV-11,Adnan,,en,74.14.108.18,whytedm@sympatico.ca,13885008,000000121046793,5,4,,4
284242,09-NOV-11,08-NOV-11,Noureddine,,fr,65.92.223.57,ccassar@sympatico.ca,13906790,000000121118161,4,5,"rien, tout s'est bien déroulé.  Je suis contente et satisfaite de votre service.",4
284243,09-NOV-11,04-NOV-11,Christine,,en,65.92.41.192,bj1954@sympatico.ca,13864930,000000121029690,2,1,"We were told switching to wireless would
cost $49 with no monthly rate. We have changed and the monthly rate remains. As well we should have received a bundling credit which only appeared Oct bill and was earned years ago.  ",
284244,09-NOV-11,07-NOV-11,Akrem,,fr,70.55.54.237,mu.archambault@sympatico.ca,13900520,000000121075680,5,5,"Tout a été parfait et j'ai remercié votre technicien pour sa patience, vu que je suis malentendante et que devais le faire répéter et attendre que je me rende à l'ordi à cause de mon téléphone spécial qui ne se déplace pas.",5
282718,11-NOV-11,09-NOV-11,Georges,,fr,184.144.224.136,louis1575@sympatico.ca,13924206,000000121124284,1,1,"Éviter d'insister pour que je déconnecte l'appareil de la prise pour aller la connecter au sous-sol. Bien sûr, j'ai perdu le contact!...Pourtant j'avais clairement expliuqué la nature du problème suite à l'installation de la fibre optique.",4
282719,11-NOV-11,09-NOV-11,Abir,,fr,184.144.228.138,fachene@sympatico.ca,13921202,000000121124112,5,5,Garder ce genre de personne compétente et agréable. ,5
282720,11-NOV-11,10-NOV-11,Isaac,,en,69.158.1.144,peter.mulone@sympatico.ca,13937306,000000121167588,4,4,,4
282721,11-NOV-11,10-NOV-11,Ana,,en,69.159.70.249,snpboushy@sympatico.ca,13938762,000000121166546,3,2,delete 2 viruses plus. A third virus or spyware appears in the address with the web site and freezes the PC. It takes about half an hour to start the PC. Once it starts both the home page dos not appear. Need a PCCARE Tech.to help solve this problen as it was done before. The technicians fron Salvador tried hard to help but with no success...Paul. ,3
282722,11-NOV-11,08-NOV-11,Eduardo,,en,70.51.119.8,tkjoshjake@sympatico.ca,13917092,000000121119460,4,5,,5
282723,11-NOV-11,07-NOV-11,Noureddine,,fr,174.93.167.106,pierre.fauchier@sympatico.ca,13901346,000000121078788,4,5,Un tout petit peu plus de patience de la part du conseiller pour répondre aux questions et pour nous laisser le temps d'entrer l'information requise.,5
282724,11-NOV-11,10-NOV-11,Vladimir,,en,65.95.152.224,ray.isaacs@sympatico.ca,13937662,000000121167111,5,4,I had to wait quite a while for an agent,3
282725,11-NOV-11,07-NOV-11,Brenda,,en,76.71.154.4,milsom@sympatico.ca,13900212,000000121084138,4,4,no problems with experience,5
282726,11-NOV-11,08-NOV-11,Aroua,,fr,69.156.122.152,mboyerc@sympatico.ca,13913132,000000121102135,5,5,,4
282727,11-NOV-11,09-NOV-11,Roy,,fr,74.12.246.138,jack3140@sympatico.ca,13922408,000000121142075,4,4,ameliorer son accent  difficile a comprendre au telephone  ,4
282728,11-NOV-11,09-NOV-11,Aprajit,,en,174.95.201.217,nervyah@sympatico.ca,13925492,000000121137039,1,1,Fix it,1
282729,11-NOV-11,09-NOV-11,Gloria,,en,76.64.95.76,shaskin@sympatico.ca,13927316,000000121125274,4,4,could have sent someone to fix the prblem or had somewere that you can pick up the modem and bring home it was 5 days with no internet and we don't get a credit for that,4
282730,11-NOV-11,10-NOV-11,Jessa,,en,74.198.164.129,tom.rougas012@sympatico.ca,13939412,000000121165005,5,5,,5
282731,11-NOV-11,10-NOV-11,Mohamed Sabry,,fr,70.29.247.165,gillesf.groulx@sympatico.ca,13932708,000000121151856,4,4,rien  conseiller épatant poli ,5
282732,11-NOV-11,06-NOV-11,Rodolfo,,en,74.198.87.52,agruosso@bell.net,13885494,000000121065371,1,1,Bells service it terrible.  Your systems for linking a users multiple accounts within your own organization is terrible.  The amount of time a customer needs to spend on the phone to resolve problems that were created by your own staff has made my decision up that I will have as few services as possible with your company.,1
282733,11-NOV-11,10-NOV-11,Wynbert,,en,65.95.56.5,actiii@sympatico.ca,13929190,000000121152831,5,5,,5
282734,11-NOV-11,10-NOV-11,Roy,,en,50.101.221.56,jnmartin@sympatico.ca,13934034,000000121156484,2,1,have better hours,
282735,11-NOV-11,10-NOV-11,Karen,,en,174.94.41.218,adriancooper1@sympatico.ca,13929232,000000121167581,5,2,"I have a new Mac Air and the setup process for the new modem requires a direct hookup to the modem, which my Mac does not have. After 2 days we are still trying to get it successfully hooked up.",5
282736,11-NOV-11,10-NOV-11,Ameer,,en,76.64.41.104,cath12@sympatico.ca,13930604,000000121162640,2,2,You could actually have a person on the other line who understands English.She asked me ths SAME questions over and over even though I kept telling her the same thing over and over I was on the phone for 50 min. with someone who had no clue.,3
282737,12-NOV-11,09-NOV-11,Lahouari,,en,76.66.105.160,sharrybudd@bell.net,13927314,000000121126320,4,5,n/a,4
282738,12-NOV-11,10-NOV-11,Asma,,fr,76.65.51.123,gilles.paquin@bell.net,13932694,000000121150784,5,5,satisfait,5
282739,12-NOV-11,11-NOV-11,Mukesh,,en,70.26.45.50,chalen@bell.net,13930726,000000121167991,3,4,"I was told i would receive a phone call. I wanted to discuss this issue with a tech support agent! I never did get a cal, however when i logged in this morning the issuewas resolved. That was great, but it did not give me the opportunity to speak to someone to make sure this does not happen again",4
282740,12-NOV-11,10-NOV-11,Mohd,,en,70.29.44.162,rodjobin1@sympatico.ca,13937986,000000121165636,3,3,none,3
282741,12-NOV-11,11-NOV-11,Sabrine,,fr,70.50.165.34,julius56@bell.net,13945500,000000121179039,5,5,,5
282742,12-NOV-11,11-NOV-11,Badreddine,,fr,76.69.231.13,mlacourse4@sympatico.ca,13947484,000000121172530,5,5,cetait parfait,5
282743,12-NOV-11,11-NOV-11,Leslie,,en,174.92.122.92,foxc@sympatico.ca,13943518,000000121178323,5,5,Nothing.  He was understanding and very professional.,5
282744,12-NOV-11,11-NOV-11,Padmanaban,,en,74.198.87.13,jerrymcintosh@sympatico.ca,13945022,000000121188552,1,1,"The problem was neither diagnosed properly nor resolved.  I am still without internet service. A line technician was promised to call me back and 8 hours later I am still waiting.  However your system is able to send me a customer satisfaction survey.  Does a person actually read these responses?
",1
282745,12-NOV-11,09-NOV-11,Divya,,en,184.147.36.99,probinsonp@sympatico.ca,13926296,000000121123406,4,4,,4
282746,12-NOV-11,11-NOV-11,Asma,,en,76.67.105.173,harold.miethner@sympatico.ca,13944228,000000121183878,5,5,,5
282747,12-NOV-11,11-NOV-11,Sarry,,fr,70.30.223.16,jgdeniger@sympatico.ca,13945052,000000121181155,5,4,,5
282748,12-NOV-11,11-NOV-11,Sarah,,en,184.148.135.142,frapan@sympatico.ca,13943578,000000121182453,4,4,,4
282749,12-NOV-11,11-NOV-11,Sarry,,fr,174.93.250.222,PaqueBeauvais@sympatico.ca,13940324,000000121177387,4,4,Que le conseiller ne mette pas de pression. Me faire dire qu'il n'a que 4 minutes ce n'est pas respecter le client,3
282750,12-NOV-11,11-NOV-11,Seifeddine,,fr,174.95.245.156,charlottefrechette@sympatico.ca,13941908,000000121170114,3,2,"m'informer dès le début de la conversation  que le problème que j'avais était un problème majeur du serveur Bell et non parce que je n'avais pas le bon mot de passe ou le nom correct de l'utilisateur.
J'ai dû demander à parler à un superviseur après m'avoir fait dire que le problème ne serait réglé que dans 48 heures et lui avoir dit que cela était inaxceptable.J'ai 3 adresses internet et aucune d'elles m'envoit un message pour me demander d'inscrire à nouveau le nom de l'utilisateur ou mot de passe. Je reçois ce message au moins une fois par mois et cela me frustre à chaque fois.",2
282751,12-NOV-11,11-NOV-11,David,,en,65.93.99.24,mrwiser@bell.net,13947692,000000121175270,5,5,nothing it was great,5
282752,12-NOV-11,08-NOV-11,Yousri,,fr,174.88.84.241,bureau.dlussier@sympatico.ca,13906506,000000121118443,5,5,"Rien. Le technicien était très patrient, compétent et avait un bon sens de l'humour.  Service impécable!",4
282753,12-NOV-11,11-NOV-11,Med Wassim,,fr,184.144.233.23,marceau007@sympatico.ca,13946746,000000121168335,4,4,,4
283201,09-NOV-11,03-NOV-11,Ahmed,,en,174.95.252.49,mernieevans@sympatico.ca,13858738,000000121005142,3,4,"You should have Unblocked my internet service when I first reported it on October 8, 2011, instead of on Nov.3/2011 after I complained to five different Bell technicians.",3
283202,10-NOV-11,09-NOV-11,Abdul,,en,76.68.26.157,rammall@sympatico.ca,13926438,000000121132610,5,5,,5
283203,10-NOV-11,09-NOV-11,Manel,,en,67.70.84.25,tinook@bell.net,13928084,000000121131009,5,2,,5
283204,10-NOV-11,08-NOV-11,Rudys,,en,184.147.14.154,patricianorton@bell.net,13914440,000000121100512,2,4,,4
283205,10-NOV-11,09-NOV-11,Mariama,,fr,74.12.167.62,elaine.cadotte@sympatico.ca,13921004,000000121131030,3,3,"Je ne sais pas, mais j'ai un peu de difficulté à comprendre les genres de rabais ou promotions appliqués par Bell. Je dois vous avouer que je m'y perds un peu. Je pense que Marianna a bien répondu à mes questions sur le montant que nous devons payé par mois, mis à part les rabais.

Peut-être envoyer un courriel encore plus clair que celui qui a été envoyé hier, qui indiquerait à quel moment les rabais entreraient en vigueur.

En passant, je ne savais pas qu'un technicien allait passer à la suite de notre conversation d'hier. Je l'ai appris aujourd'hui sur le répondeur. Il doit changer le modem (Fibe 16).

Merci pour votre service

Richard Vautour",3
283206,10-NOV-11,06-NOV-11,Nas,,en,69.158.116.35,fabiorocca@bell.net,13887290,000000121063662,3,,follow up with an email of the change of service cost etc,2
283207,10-NOV-11,20-OCT-11,Madhu,,en,70.24.3.189,chrisnmary@sympatico.ca,13696438,000000120698595,1,1,"I was told by your representative that the problem was a Sympatico one, it was not, it turned out to be a Microsoft bug that was fixed by Microsoft within about a week. I was not advised of alternative ways of accessing Sympatico, in short the information I received was incorrect and unhelpful. ",2
283208,10-NOV-11,09-NOV-11,Giovanni,,en,70.50.187.170,nicon@sympatico.ca,13925546,000000121144540,3,1,"After 2 hours on the phone,you did not fix the problem. It's still not fixed. What do we do now? I await your response !!",1
283209,10-NOV-11,09-NOV-11,Asha,,en,74.14.112.39,clarethorpe@sympatico.ca,13919980,000000121125110,2,1,i finally spoke with the supervisor Glen who suggested that my problem was with my computer.  i had a technician look at it [it cost me $80.00 to find out that my computer is fine] i spoke with Vidya 792301 tonight ... i was very irritable !!!  ... she resolved my problem in less than 10 minutes !!!,2
283210,10-NOV-11,08-NOV-11,Eya,,fr,76.71.176.98,7678parofazo@bell.net,13904698,000000121098964,5,5,,5
283211,10-NOV-11,30-OCT-11,Sana,,fr,67.70.146.242,florent.lapierre2@sympatico.ca,13814948,000000120910427,3,4,,4
283212,10-NOV-11,09-NOV-11,Jack,,en,184.146.102.34,thomas.chu005@sympatico.ca,13928048,000000121135738,5,5,"the rep advised he would call me back shortly with a further resolution, I felt the wait was a bit long considering they simply had to reset a password, but overall I was completely satisfied, the rep saved me MUCH frustration!",5
283213,10-NOV-11,29-OCT-11,Jessica,,en,70.26.46.253,skalule@sympatico.ca,13811694,000000120901515,1,1,my enternet was suspended for no reason bad communication at bell acount recieables.,3
283214,10-NOV-11,09-NOV-11,Sam,,en,174.92.112.109,billjan.ball@sympatico.ca,13919278,000000121123530,5,5,"Shorter wait for a Tech. (Gave up after an hour on my first try; only took 5 min. on second.)",5
283215,10-NOV-11,09-NOV-11,Lila,,en,184.147.41.93,anydingman@sympatico.ca,13918776,000000121138519,4,3,,4
283216,10-NOV-11,05-NOV-11,William,,en,76.67.24.239,lori.cuglietta@bell.net,13881368,000000121055761,5,5,"There was nothing I could have thought of, everything was fine",5
283217,10-NOV-11,08-NOV-11,Abir,,fr,174.93.198.243,megacuray@sympatico.ca,13913238,000000121098498,3,4,Tout était correct,5
283218,10-NOV-11,03-NOV-11,Satish,,en,69.158.68.124,suzanne_gay@sympatico.ca,13862232,000000121002518,4,4,"Problem with connecting the new wireless modem to my regular computer because a yellow cable was not included with the modem. The support tech is sending one now.  So my other concern is that with this wait, my old modem which I am still using, until the other cable arrives (by next Wednesday) might not reach Bell within the prescribed 15 days.  The support tech indicated that as long as I deliver it to Bell within the 15 days it is ok but that is not what Bell's letter says. ",4
283219,10-NOV-11,09-NOV-11,Aleem,,en,174.94.52.186,henhoeffers@sympatico.ca,13922106,000000121131869,5,5,I have no suggestions on improving my recent experience because I was satisfied withe the service that the representative provided.,5
283220,10-NOV-11,09-NOV-11,Justin,,fr,174.93.197.69,francois.lavoie3@sympatico.ca,13921406,000000121137033,3,2,On devrait être capable de rediscuter avec la même personne si on doit compléter une action.,3
283221,10-NOV-11,09-NOV-11,Ricardo,,en,67.70.40.85,spero.betas@sympatico.ca,13927550,000000121133834,5,5,"NONE WE ARE THROUGH WITH BELL. PERIOD!!
TOOOO EXPENSIVE AND YOUR COMPETION, COGECO KINGSTON OFFERS ARE 100 % BETTER AND CHEAPER. PLUS YOU CAN UNDERSTAND THE PERSON AND NO F@#%^N WAITING FOR RIDICULOUS AMOUNT OF TIME.",1
283222,11-NOV-11,09-NOV-11,Aymen,,fr,67.68.108.198,louismc@bell.net,13924236,000000121144593,5,5,rien,5
283223,11-NOV-11,09-NOV-11,Rene Jose,,en,174.91.3.79,johnsonhomefix@sympatico.ca,13923062,000000121129511,5,5,improve modem reset times,4
283224,11-NOV-11,10-NOV-11,Mohammed,,en,65.92.154.102,jappant@sympatico.ca,13933660,000000121152174,5,5, Excellent,5
283225,11-NOV-11,09-NOV-11,Selene,,en,69.156.51.158,vaskew@sympatico.ca,13928352,000000121123831,4,5,,4
283226,11-NOV-11,10-NOV-11,Satish,,en,64.228.210.119,lady.ashley@sympatico.ca,13934888,000000121146163,3,2,,
283227,11-NOV-11,10-NOV-11,Melvin,,en,174.89.128.124,claudiapeel@sympatico.ca,13930964,000000121146519,4,4, ,2
283228,11-NOV-11,10-NOV-11,William,,en,70.51.53.112,dirish1@bell.net,13931650,000000121157847,5,5,everything well done,5
283229,11-NOV-11,10-NOV-11,Joshua,,en,66.11.83.193,frank.delio@sympatico.ca,13932398,000000121156741,5,5,,4
283230,11-NOV-11,29-OCT-11,Rajguru,,en,69.158.64.182,mclarenp@sympatico.ca,13809512,000000120887614,5,5,"The Internet is fine,it is the T.V. Interface that I am not very happy about.I get 200 chanels & every other one has the same program on it.I am thinging of buying a T.V. airial & a converter box to get signals for free.  ",4
283231,11-NOV-11,10-NOV-11,Elyes,,fr,174.92.221.102,chantal.beaumier@bell.net,13930746,000000121167594,4,4,le premeir appel me disait qu'il devait avoir un mot de passe pour sécurisé le modem et quand mon conjoint a appelé tout ce que le comis a dit qu'il était sécurisé donc nous ne savons pas si il existe un mot de passe ou pas !!,3
283232,11-NOV-11,25-OCT-11,Azza,,fr,76.67.195.23,sylviejalbert@bell.net,13760784,000000120786391,1,1,respecter les promesses faites lors de mon inscription à Bell.  C'est beaucoup plus dispendieux de ce qu'on m'avait dit.,3
283233,11-NOV-11,10-NOV-11,Bismiya,,en,67.70.163.180,briangidget@bell.net,13930312,000000121166021,5,5,"Nothing, Bismiya was wonderful.",2
283724,09-NOV-11,04-NOV-11,Justine,,en,74.14.22.193,weareallcrazy@sympatico.ca,13875978,000000121036715,5,5,Given me a surprise $50 discount on my next bill for being a long time customer.,5
283725,09-NOV-11,02-NOV-11,Janice,,en,76.71.153.96,j.lew@sympatico.ca,13842178,000000120969190,5,5,,5
283726,09-NOV-11,08-NOV-11,Nancy,,en,69.156.154.244,jafr@sympatico.ca,13910336,000000121109303,4,4,,5
283727,09-NOV-11,07-NOV-11,Jessica,,en,174.88.90.149,deniseandralph@sympatico.ca,13894884,000000121081772,5,5,Offered to send the details by email so I wouldn't have to write them down.,4
283728,09-NOV-11,08-NOV-11,Marc,,en,69.156.58.242,mcleodboyd@sympatico.ca,13913180,000000121116092,1,1,nice young technician did his best but knew nothing about apple computers hence still have problem.,
283729,09-NOV-11,08-NOV-11,Walid,,fr,69.157.139.143,pierrot5@sympatico.ca,13914804,000000121121182,5,5,,5
283730,09-NOV-11,07-NOV-11,Leslee,,en,68.171.231.16,davesookram@sympatico.ca,13894723,000000121084441,3,3,,4
283731,09-NOV-11,08-NOV-11,Mahender,,en,70.54.22.62,watt_dp@sympatico.ca,13917546,000000121111616,1,2,"Bell should have provided good customer service. Your client rep's comprehension of the problem, offering of a solution and overall English language skills were lacking. The representative and his Supervisor  Redding (?) left me feeling that there was no real accountability at their end.

Finally, I was given a window of about seven days for Bell to fix the problem. First, I was told two days, then four or five and finally seven days to fix the problem.

The problem is at Bell's end, apparently regarding recent software updates with Hotmail. While my email account is 'watt_dp@sympatico.ca', my email username is 'dp@andrewwatt.com'. Until a few weeks ago, email from dp@andrewwatt.com is what my contacts have been receiving for over three years now. dp@andrewwatt.com is what they must continue to be reading and replying to when I send emails though my Bell/Sympatico account.

If my complaint isn't soon resolved regarding Bell's change of my email username in the past few weeks because of vaguely-worded 'security updates with the Hotmail server', I will need to cancel my Bell internet service. If this happens, I'll likely cancel my Bell phone and long distance service as well.

",1
283732,10-NOV-11,09-NOV-11,Nadia,,fr,174.94.9.141,alice.lucien@sympatico.ca,13918508,000000121123841,5,5,"Je désirais cependant parler avec une personne au Canada.
À l'occasion, j'ai de la difficulté à comprendre à cause d'un accent de la part du technicien. 
Cette fois, avec une personne de la Suisse, c'était plus facile à comprendre son langage.

Merci
",5
283733,10-NOV-11,09-NOV-11,Gloria,,en,74.198.9.184,pmyoung@sympatico.ca,13926224,000000121126970,1,1,"The issue HAS not been resolved. Still no land line or interact servIce. Responding to this survey through my iPhone with Rogers as my provider. Perhaps John Watson will contact me personally once system has been restored, as I placed another call at 4:00 on Nov. 8th and my experience was even more discerning.

Michael Young
647 273-0267 (c)
416 361-0267 (h) NO ACCESS 0ver 24 hrs.
pmyoung@hotmail.com NO ACCESS Over 24 hrs. AND absolutely NO information or updates provided. This is NOT service, let alone satisfaction. ",2
283734,10-NOV-11,09-NOV-11,Oscar,,en,174.94.59.121,halowles@sympatico.ca,13922004,000000121139997,4,5,,5
283735,10-NOV-11,09-NOV-11,Wahida,,fr,70.50.35.44,phduport@sympatico.ca,13926093,000000121126650,1,1,"Peut-être était-ce dû à un problème sur mon ordinateur, mais à la fin de la séance, le système d'opération wondows XP ètait inutilisable: le fichier SYSTEM était vide.  Il me faudra soit ré-initialiser le disque dur ou en installer un neuf.  Je suis avec Bell Sympatico depuis plus de 10 ans et jusque là j'ai toujours eu un excellent service.  Je ne vais pas quitter BELL pour autant.",4
283736,10-NOV-11,09-NOV-11,Claude,,en,184.148.172.111,dlindsay4472@sympatico.ca,13920682,000000121125328,1,1,"I was told by the rep ""I'm not perfect, You're not perfect and the Bell Vault is not perfect..these things happen""  This is a great way to leave an issue that is still not resolved.",3
283737,10-NOV-11,09-NOV-11,Mudilyar,,en,76.69.55.240,andrew_fruci@sympatico.ca,13918658,000000121143410,5,4,,5
283738,10-NOV-11,09-NOV-11,Dhia,,fr,184.146.248.97,gauthier_p@sympatico.ca,13921558,000000121143685,2,1,,2
283739,10-NOV-11,09-NOV-11,Mohamed Amine,,fr,184.146.248.97,gauthier_p@sympatico.ca,13921560,000000121143249,5,5,,3
283740,10-NOV-11,09-NOV-11,Shakeel,,en,184.145.19.73,rayjacobs@bell.net,13926464,000000121129618,5,4,,5
283741,10-NOV-11,09-NOV-11,Roy,,en,174.89.134.168,windmoor@sympatico.ca,13928632,000000121143868,5,5,,4
283742,10-NOV-11,09-NOV-11,Walid,,en,184.151.127.158,dianmar@bell.net,13920610,000000121140151,5,5,,5
283743,10-NOV-11,08-NOV-11,David,,en,184.145.71.97,cathy.obright@sympatico.ca,13906766,000000121107567,1,1,Make it possible for your customer service people to be able to do simple tasks like unblock accounts without having to go through MSN.  I don't have a cellphone and it is unacceptable that I would normally have to wait 7 days for MSN to unblock my account.  I use it for business so any delay is critical.,1
283744,10-NOV-11,09-NOV-11,Marouen,,fr,67.71.181.251,maxfra@sympatico.ca,13924846,000000121128204,5,4,,5
283745,12-NOV-11,11-NOV-11,Khaoula,,fr,174.93.189.43,azdc@sympatico.ca,13941144,000000121173783,5,5,"Cette personne était parfaite. 

1. Elle était cométente techniquement
2. Elle avait une bonne élocution
3. Elle fut patiente, troyva des solutions alternative..

Ce ne sont pas vos employés en soutien technique qui sont à améliorer. Ce sont vos dirigeants supérieurs tel John DiNardo qui envoie un courriel où il mélange l'heure et la date.tel que je viens de recevoir pour participer à ce sondage. Ce sont ces petites erreurs qui indiquent un mépris flagrant de Bell pour sa clientèle. Même pas foutu d'écrire une lettre dans le sens du monde.

Suis sur le point de former un groupe des ""indignés"" de Bell.

Un autre exemple. Je viens d'omettre de répondre à une question de ce sondage et je fut redirigé a une page web en anglais. Un autre signe de mépris de Bell. Je click que je ne recommanderai pas Bell pour cette raison et la personne qui m'a donné cet excellent service n'a rien à voir dans cette recommandation qui est plutôt associée au mépris et ou incompétence des dirigeants plus hauts dans la hiérarchie organisationelle de Bell.

Abel Zacharie.

",1
283746,12-NOV-11,11-NOV-11,Sayeeduddin,,en,76.69.101.176,gfrankovich@sympatico.ca,13943820,000000121177455,5,5,,5
283747,12-NOV-11,10-NOV-11,Anne-Marie,,fr,67.68.205.122,andreejobin01@sympatico.ca,13929540,000000121157369,5,4,,5
283748,08-NOV-11,07-NOV-11,Gustavo,,en,64.229.185.22,bryan.giles@sympatico.ca,13893676,000000121082060,3,5,,4
283749,08-NOV-11,17-OCT-11,Sami,,fr,76.69.223.93,alexis.maria@bell.net,13648376,000000120612804,4,5,arrêter de tous écrire en anglais comme langue primaire.,4
283750,08-NOV-11,07-NOV-11,Mahdi,,fr,74.15.112.24,belmed@sympatico.ca,13893268,000000121093019,5,5,me créditer les jours où le service a été interrompu.,3
284245,09-NOV-11,06-NOV-11,Nischal,,en,64.231.7.243,dckingsbury@sympatico.ca,13886790,000000121065575,4,4,the person helping me was very polite and knowledgeable however at time difficult to understand as he had a very strong accent,5
284246,09-NOV-11,08-NOV-11,Wajdi,,fr,65.92.214.198,andromede22al@sympatico.ca,13905480,000000121120894,4,4,"J'ai été contraint d'attendre sur la ligne 310-7873 plus de 15 minutes en attente . je déplore cette situation en tant que client . Un service à la clientèle doit être plus rapide que ça .Le technicien m,a avoué qu'il s'agissait d'une panne du serveur de bell concernant l'envoie de courriels et ça après avoir attendu longtemps sur la ligne avant de parler à ce tech qui a fait de son mieux .Mon expérience n'a pas été très bonne suite à cette attente .",3
284247,09-NOV-11,08-NOV-11,Sarah,,fr,76.64.254.184,reneperron15@sympatico.ca,13915294,000000121105467,3,2,on a été trop vite ,4
284248,09-NOV-11,08-NOV-11,Alex,,en,69.156.80.27,mccartm@sympatico.ca,13913154,000000121121339,5,5,,5
284249,09-NOV-11,08-NOV-11,Mohamed,,fr,70.29.137.20,jean.leduc1@sympatico.ca,13910574,000000121103964,1,1,"Parler le même langage que moi et non en terme informaticien, je n'ai absolument rien compris de ce que l'on me parlait.",1
284250,09-NOV-11,08-NOV-11,Arun,,en,174.88.182.115,c.bako@sympatico.ca,13906542,000000121121756,2,1,fixed the problem,2
284251,09-NOV-11,28-OCT-11,Med Ali,,en,70.26.76.170,dino.manca@sympatico.ca,13793690,000000120882470,2,2,"Direct my call to someone in Canada, not in India",1
284252,09-NOV-11,07-NOV-11,Justin,,en,64.228.159.174,moyez@sympatico.ca,13900422,000000121094087,4,4,,4
284253,10-NOV-11,09-NOV-11,Ashwini,,en,67.71.84.229,brandy1954@sympatico.ca,13919444,000000121128959,5,5,It was perfect for me. ,5
284254,10-NOV-11,09-NOV-11,Shyam,,en,70.27.65.119,r.swann@sympatico.ca,13926368,000000121127112,5,5,Nothing excellent service.,5
284255,10-NOV-11,09-NOV-11,Romy,,en,174.93.219.144,marc.besso@sympatico.ca,13924550,000000121138230,5,5,"Romy was very efficient ,knowledgeableand patient .",5
284256,10-NOV-11,09-NOV-11,Jose,,en,70.27.183.182,john_whitton@bell.net,13923040,000000121125385,3,4,"as i am hard of hearing i saked the person to talk slower. the person i did so 
    thanks
          j.w",4
284257,10-NOV-11,09-NOV-11,Maria,,en,76.71.57.230,s.yanover@sympatico.ca,13927010,000000121140360,2,1,I do not feel that Maria was fully conversent with how to deal with my problem.,5
284258,10-NOV-11,09-NOV-11,Ali,,en,65.92.171.3,b8.thorsam@sympatico.ca,13918982,000000121144309,5,5,nothing,5
284259,10-NOV-11,06-NOV-11,Budala,,en,184.148.173.192,d.brule@sympatico.ca,13886650,000000121057226,1,1,"During this call, I was promised by the technician that I would get a call back by 8:00 am that morning, since they had problems figuring the problem out.  I never got it.  Quite disappointing.",2
284260,11-NOV-11,10-NOV-11,Janice,,en,174.92.68.37,tomkar@bell.net,13939428,000000121151620,5,5,,4
284261,11-NOV-11,10-NOV-11,Prego Junior,,en,174.92.97.75,dlhein@bell.net,13931694,000000121166384,4,4,,5
284262,11-NOV-11,10-NOV-11,David,,en,174.89.62.245,rboz@sympatico.ca,13937690,000000121146464,5,5,,5
284263,11-NOV-11,11-NOV-11,Celine,,en,76.71.81.191,lar52@bell.net,13934942,000000121167944,5,1,,5
284264,11-NOV-11,10-NOV-11,John,,en,76.67.16.249,joandubros@sympatico.ca,13934042,000000121159884,2,1,Replied to my question asking if some company continually trying to install something on my computer was a legitamate company and if they charged for the service.Bell sent me to Microsoft. HAVE YOU EVER TRIED TO REACH A PERSON AT MICROSOFT?,5
284265,11-NOV-11,10-NOV-11,Danny,,en,76.64.148.59,marlenenorton@bell.net,13935892,000000121147475,5,5,,5
284266,11-NOV-11,07-NOV-11,Houcine,,fr,70.30.227.90,carolenenecookie@sympatico.ca,13893865,000000121080270,5,5,lors de ma premiere appel jaurai aime me faire servir dans ma langue cest a dire le francais car pour moi vous navez pas assez de francais dans vos rangs merci ,4
284267,11-NOV-11,10-NOV-11,Malek,,fr,184.146.246.158,anickm@sympatico.ca,13929580,000000121162774,2,1,"Apres plusieurs appels et une visite de votre technicien,mon service internet va encore tres mal et meme ma ligne terrestre fait des siennes.Mon intolérance envers bell est a son maximum.Je vais regarder pour avoir un autre fournisseur pour la télé,internet et le téléphone.Je vais vous contacter le plus tot possible pour canceller mes 3 services.",1
284268,11-NOV-11,10-NOV-11,Ali,,en,64.231.225.238,ryoworski@bell.net,13938172,000000121154477,5,4,,4
284269,09-NOV-11,08-NOV-11,Patricia,,en,64.231.67.241,cgrbtr@bell.net,13906862,000000121109520,3,1,Received a new modem and now have to re-boot EVERY time I leave my pc for more than 1/2 hr. Bell was unable to correct the problem - VERY annoying.,2
284270,09-NOV-11,08-NOV-11,Jean,,en,74.12.149.198,willhelmb@sympatico.ca,13917654,000000121099064,5,5,Nothing - everything worked out fine.,5
284271,09-NOV-11,08-NOV-11,Mohan,,en,76.64.225.34,hl__robertson_7@sympatico.ca,13909948,000000121117526,5,4,,5
284272,09-NOV-11,08-NOV-11,Eduardo,,en,64.231.227.78,tlseguin@sympatico.ca,13917102,000000121120865,1,1,Ask the tech if the server was having trouble and he insisted going through my computer. He also aked for my passwords. After what felt like an hour and everything failed he told me it was the server. My computer gave me the error code that said just that. I got a very uneasy feeling about him and handing out my password. Not happy. If I experience any abnormalities concerning my mail I will be thinking of him.,1
284273,09-NOV-11,08-NOV-11,Juan Paolo,,en,70.31.22.246,g.lagasca@sympatico.ca,13909096,000000121117781,5,5,none so far..just keep up the good work and tell your employers to continue their good work....,5
284274,09-NOV-11,01-NOV-11,Shobha,,en,184.145.179.237,dougsutton@sympatico.ca,13831464,000000120941810,1,1,Not disable and thus deprive me of use of my computer when you are supposed to be fixing a problem .,1
282754,09-NOV-11,08-NOV-11,Alicia,,fr,70.24.182.179,andre.patou@sympatico.ca,13905434,000000121115725,3,4,Un peu plus de courtisie.,3
282755,09-NOV-11,08-NOV-11,Andre,,en,74.12.46.212,edward.whiteway@sympatico.ca,13908394,000000121121439,5,5,A little less waiting time to get a technician by phone.,5
282756,09-NOV-11,07-NOV-11,Colleen,,en,64.231.17.196,ttkach@sympatico.ca,13903894,000000121072408,1,1,"Have service reps check if there is an Internet outage in the area before making the customer go through dozens of steps like rebooting, changing router settings, etc.",1
282757,09-NOV-11,08-NOV-11,Rey,,en,70.54.112.38,gcralle@sympatico.ca,13909210,000000121104808,5,5,"I can't think of any possible improvement, which certainly speaks well for Bell.",4
282758,09-NOV-11,08-NOV-11,Gilbert,,en,70.26.37.235,adspeak@sympatico.ca,13905088,000000121121856,5,4,"Despite the fact that I'm a BCE shareholder, as a Canadian, I wish Bell didn't feel obliged to outsource its call centres to India or other cheap labor countries.",4
282759,09-NOV-11,08-NOV-11,Haykel,,fr,70.29.202.24,kordonez@bell.net,13911672,000000121118133,1,,capacite plus au personnell. lui on ne pas repond et plus si est soporte tecnique. mais pour la facture a paye toujour prete,
282760,09-NOV-11,08-NOV-11,Carlos,,en,74.15.34.30,james.pearsell046@sympatico.ca,13910364,000000121107748,1,1,"Take down the tierd problem solving routine your employyees have to go through to help customers. I have had the exact problem in the past. Your modems are at the route of most of the problems, not the lines.",2
282761,09-NOV-11,08-NOV-11,Haykel,,fr,76.67.157.180,ge.stdic@sympatico.ca,13909224,000000121121978,5,5,,5
282762,09-NOV-11,06-NOV-11,Mauricio,,en,70.55.240.234,gabrielalazar@bell.net,13887458,000000121060067,5,5,,5
282763,09-NOV-11,08-NOV-11,Raul,,en,65.94.205.16,robert_rynyk999999@sympatico.ca,13915520,000000121118070,5,4,,5
282764,09-NOV-11,08-NOV-11,Melvin,,en,70.30.212.183,mary.sblendorio@sympatico.ca,13913008,000000121100875,4,4,,5
282765,09-NOV-11,08-NOV-11,Noureddine,,fr,70.24.196.135,morendo@sympatico.ca,13913730,000000121117309,4,5,"Moins de temps d'attente, mais il était justifié",5
282766,09-NOV-11,08-NOV-11,Harjeeth,,en,70.52.166.235,pthiessen7@sympatico.ca,13914950,000000121115342,5,4,nothing,5
282767,09-NOV-11,08-NOV-11,Michel,,en,174.94.40.149,wmcmillan@bell.net,13917700,000000121121800,5,5,"the wait time was much  to long  to speak with tech person was to long of a wait.Then when you were cut off you had to to go threw it all again, BY THIS TIME YOU ARE VERY UPSET ",5
282768,09-NOV-11,08-NOV-11,Baltharaj,,en,174.94.40.149,wmcmillan@bell.net,13917702,000000121120287,5,5,THANK YOU FOR YOUR HELP EVERY THING IS UP AND RUNNING NOW. I COULD OT HAVE DONE IT WITH OUT YOU PEOPLE ON THE OTHER END THANK YOU ONCE AGAIN,5
282769,09-NOV-11,08-NOV-11,Edgardo,,en,131.137.243.66,vince.floccari@sympatico.ca,13917430,000000121111019,1,1,,1
282770,09-NOV-11,08-NOV-11,Jorge Alberto,,en,70.27.96.156,gail1311@bell.net,13909130,000000121103536,5,5,,5
282771,09-NOV-11,08-NOV-11,Karen,,en,69.157.37.22,jsseeyousoon@bell.net,13911174,000000121110996,4,4,I hate having to push all kinds of buttons before I speak to a person.,5
282772,09-NOV-11,08-NOV-11,Victoria,,en,38.117.85.142,duojet@sympatico.ca,13908268,000000121101847,5,5,"Not a thing.  The CC Rep quickly resolved the problem. 

A few years back, it appears Sympatico was using call centers in India for technical support.  The service was poor.

Relocating the support back to local sites was a good decision",5
282773,09-NOV-11,07-NOV-11,Sonia,,fr,69.157.137.26,jacqueline.felix@sympatico.ca,13897163,000000121072521,5,4,"AVOIR LA HAUTE VITESSE.
LA LECTURE PLUS FACILE
GROS CARACTÈRES ET PLUS NOIR.
MERCI.",5
282774,09-NOV-11,28-OCT-11,Troy,,en,69.156.96.58,walter.blouin@sympatico.ca,13803236,000000120875235,5,4,,5
282775,09-NOV-11,05-NOV-11,Jose,,en,184.146.164.208,markhallis@sympatico.ca,13881798,000000121051840,1,1,"Everything!!!!!!!.  Your customer service is the worst I have ever seen.  We scheduled a move recently which included tv, phone, internet on a Saturday.  We confirmed and reconfirmed and everything got screwed up.  The tv guy came and did the move, which was the only good thing.  We had ordered another receiver which did not show up until we called and they rescheduled for Sunday.  The internet was the worst.  We called and rescheduled it for Monday and then I called around 2:30 p.m. and she said that someone was coming.  At 4:30 I callled and the guy promised me that someone was coming but to no avail no one showed up.  On Tuesday morning a tech called my wife's cell number and said that he was in the area.  He came and did what he had to do.  Your system is horrendous for moving.  You have tech services going to the wrong addresses, outdated phone numbers on the accounts.  I do not know how you stay in business.  I am currently shopping for new internet, phone and when my satellite contract is up, looking for a new provider.  

PS  The new receiver I got was not for rental but I told the guy I wanted to pay for it outright.  

Another mistake by Bell.  I am looking forward to seeing our new bill for all these mishaps.

I am sure this is going on deaf ears and am not sure why I took the time out to write this but I am so upset with this experience and the loss of pay for two days of work I had to take off because of your incompetence.

Severely upset,

Mark Hall",1
282776,09-NOV-11,08-NOV-11,Manuel,,fr,174.94.104.252,val3@bell.net,13917314,000000121101486,1,1,"The service I received from bell is the worst I've had. I paid for years for services that were not reliable; I've had a technician from bell come to my house to check the lines to fix my internet and it still is not working since the service stops every so often. This afternoon I was with a bell employee on the phone and after he told me he was going to call me to fix my problem, he never did. If I do not have a response from you, I'm making a complaint to the CPRST. I want to be reimbursed for the times I did not receive any service. ",1
282777,09-NOV-11,08-NOV-11,Amine,,fr,69.159.94.196,ghislart@bell.net,13909353,000000121114317,5,2,ce que je demandais ne concernait pas bell internet.,4
282778,09-NOV-11,08-NOV-11,Sowmya,,en,174.94.38.238,edisonc@sympatico.ca,13908374,000000121116350,4,4,speaking with bell representative was very very difficult to hear thruout the total conversation,4
282779,09-NOV-11,08-NOV-11,Daniel,,en,76.65.120.171,guystjean@bell.net,13909684,000000121121641,5,4,almost a hour wait to be served once answered very satisfied,4
282780,09-NOV-11,08-NOV-11,Nora,,en,70.24.176.36,arne.andren@sympatico.ca,13905664,000000121103562,5,3,"Nothing.To eliminate junk mail,we still have to click delete all every day.",5
282781,09-NOV-11,08-NOV-11,Zied,,fr,76.64.254.184,reneperron15@sympatico.ca,13915290,000000121120775,5,5,,5
282782,12-NOV-11,11-NOV-11,Mohamed Ali,,fr,70.50.46.122,lisem5@sympatico.ca,13946279,000000121170865,5,5,,5
283234,10-NOV-11,09-NOV-11,Rene Jose,,en,67.71.92.35,julie.666@bell.net,13923270,000000121141246,5,5,nothing,4
283235,11-NOV-11,10-NOV-11,Suresh kumar,,en,70.27.114.57,donwperry@sympatico.ca,13931754,000000121163057,5,5,,5
283236,11-NOV-11,10-NOV-11,Kevin,,en,67.71.2.176,trusan@sympatico.ca,13939522,000000121147233,4,4,,4
283237,11-NOV-11,10-NOV-11,Porushotham,,en,65.94.77.217,lorne.perry@sympatico.ca,13935338,000000121166474,3,4,Somehow my call was dropped in mid-stream. Charles had my phone number but didn't call back so I had to start over with someone else. ,3
283238,11-NOV-11,10-NOV-11,Nas,,en,204.187.17.208,johnstoc@sympatico.ca,13934174,000000121149704,5,5,nothing,5
283239,11-NOV-11,10-NOV-11,Henry,,en,174.92.68.37,tomkar@bell.net,13939430,000000121151181,5,5,,4
283240,11-NOV-11,10-NOV-11,Pavan,,en,65.92.162.252,tcherney@sympatico.ca,13939196,000000121154152,5,5,nothing,4
283241,11-NOV-11,10-NOV-11,Gunson,,en,70.53.46.184,cassawba@sympatico.ca,13930601,000000121156203,4,5,,4
283242,11-NOV-11,08-NOV-11,Tony,,en,70.49.216.62,kathycm@bell.net,13911440,000000121120951,5,5,"Nothing everything went without a hitch the  representative I think his name was Nestor
was very helpful & even showed me some other things I can do in Windows live e-mail... :o)
 ",5
283243,11-NOV-11,10-NOV-11,Padala,,en,50.101.144.68,bogie1@sympatico.ca,13930218,000000121147325,5,5,nothing-it was a very satisfying experience....,5
283244,11-NOV-11,10-NOV-11,Ramzi,,fr,76.65.88.102,bibeau1@sympatico.ca,13930080,000000121167726,5,5,tout ma été biien expliqué merci,5
283245,11-NOV-11,29-OCT-11,Steve,,en,184.144.148.236,mzee@bell.net,13810030,000000120902743,5,5,,5
283246,11-NOV-11,09-NOV-11,Romeo,,en,70.30.17.42,emwhiteley@sympatico.ca,13921066,000000121131996,5,5,I got excellent service from Romeo and appreciate the follow up call I received. Very satisfied.,5
283247,11-NOV-11,07-NOV-11,Thitola,,en,206.172.0.204,john.schweigel@sympatico.ca,13897866,000000121095993,5,4,"answer the call faster.  on hold 5-10 minutes awaiting a rep. 

at the same time the rep did a great job and did not rush me off the phone.  ",
283248,11-NOV-11,10-NOV-11,Ali,,en,74.14.38.186,arthurlevi@sympatico.ca,13929724,000000121164258,3,4,This gentleman was capable but annoying in his approach.  I wanted to change the password he gave me for my user ID b1wrfe87 back to a personal choice password and he would advise me how to do so.  I thought these passwords were personal and for my protection.  I would like to know if my assumption is correct and would like to know how to change the password.,4
283249,11-NOV-11,09-NOV-11,Natalia,,fr,174.92.176.185,jean-marc.sarrasin@sympatico.ca,13922660,000000121133997,5,4,"il restait un problême non apparent,et
mon technicien habituel que j'avais commandé et qui était absent avant d'
appeler Bell me l'a réglé à son retour.  ",5
283250,11-NOV-11,10-NOV-11,Indhu,,en,70.54.16.217,rwdandassoc@sympatico.ca,13938162,000000121146030,5,5,All was resolved to my satisfaction.,5
283251,11-NOV-11,10-NOV-11,Mary ruksana,,en,74.14.162.155,rickard@sympatico.ca,13937846,000000121157650,5,5,"I can't think of anything extra that could have been done to improve on.  Mary quickly identified the problem and resolved it within a few minutes.  She then reviewed my account details with me, discussed usage history and future requirements, and then proceeded to update my account and upgrade the service.

She was very pleasant and personable throughout the call and demonstrated great patience, as I am not a very ""techy"" person.

I am very pleased with the quality of service provided.  It is this type of service that, in my opinion, establishes customer loyalty.

Thank you to Mary!",5
283252,11-NOV-11,10-NOV-11,Mouna,,fr,74.15.207.31,mezam@sympatico.ca,13936184,000000121154339,5,4,Mouna est excellente.,5
283253,11-NOV-11,10-NOV-11,Reginald,,fr,70.29.249.38,paulette_guindon@sympatico.ca,13937228,000000121152330,5,5,,5
283254,11-NOV-11,10-NOV-11,Andrea,,en,65.93.99.6,paslaman@bell.net,13937128,000000121157426,5,5,"It took me several tries before Andrea actually solved the problem. I have chatted twice and went to our local store for advice, but my problem was not resolved until Andrea helped me",3
283255,11-NOV-11,10-NOV-11,Gattu,,en,70.24.160.25,deascott@sympatico.ca,13931464,000000121164788,2,1,"I hadnt recieved a call back from my last inquiry, so I had called again, only to be told they think it is an equipment problem, and will have to send a tech out to resolve it, still not fixed!",2
283256,11-NOV-11,12-AUG-11,Hugo,,en,70.24.93.86,d.templeman@bell.net,12881619,000000119141439,5,4,n/a,5
283257,11-NOV-11,27-OCT-11,Haythem,,fr,70.53.209.122,miakaram@bell.net,13785546,000000120859166,5,4,Les annonces marketing alléchantes de Bell doivent également se traduirent au moment de la facturation. Souvent il faut plusieurs appels avant d'avoir le service auquel on avait adhéré. Bonne continuation...,4
283258,11-NOV-11,07-NOV-11,Fathi,,fr,76.69.172.166,jadt@sympatico.ca,13897176,000000121073947,1,1,"m envoyer la pièce défectueuse tel que convenue jeudi le 3 novembre.
Et même avec cette pièce cela n aurais pas résolue le problème alors je crois que les personnes qui m ont répondue devrais suivre une bonne formation",1
283259,11-NOV-11,10-NOV-11,Maher,,en,70.26.48.236,myralynn@bell.net,13936716,000000121153757,5,5,"Your Bell sales person Maher was most polite, listened carefully to all my queries and solved my problems. He is an exceptional worker and should be commended.",5
283260,11-NOV-11,08-OCT-11,Andrea,,en,184.151.63.215,tomin.jmr@sympatico.ca,13559058,000000120427153,4,5,,5
283261,11-NOV-11,10-NOV-11,David,,en,76.69.20.202,anthony.davies@sympatico.ca,13929624,000000121159210,5,5,,4
283262,11-NOV-11,10-NOV-11,Manel,,fr,69.158.69.238,francois.juneau@sympatico.ca,13932382,000000121154552,5,5,Ça fait 2 fois que cette erreur se produit lorsque l'on me contact pour m'offrir des spéciaux.  À l'avenir ne pas me charger des frais de dé-connexions.,3
283263,11-NOV-11,09-NOV-11,Med Karim,,fr,70.30.188.171,rodrigue.louise@sympatico.ca,13926770,000000121142341,3,2,me proposer une solution à mon problème ,3
283264,11-NOV-11,10-NOV-11,Tyrone,,en,184.145.20.67,scotia@sympatico.ca,13938410,000000121149959,5,5,Support Firefox,5
283265,11-NOV-11,10-NOV-11,Melvin,,en,69.157.63.182,cj__duguay@sympatico.ca,13930908,000000121155970,5,5,used someone without an that speaks good engish so I wouldn't have to say parden me all the time,3
283266,11-NOV-11,10-NOV-11,Shinoj,,en,67.71.63.85,metiviera@bell.net,13936180,000000121159023,5,5,,4
283267,11-NOV-11,10-NOV-11,Patrick,,en,70.31.53.117,shirley.coates@sympatico.ca,13938622,000000121161376,4,4,"it was handled very well and I am satisfied. Not sure why my anti Virus and Spyware disappeared from my Bell Services, but it is great again.",4
283268,11-NOV-11,07-NOV-11,Victoria,,fr,70.26.183.4,jocelyne68@sympatico.ca,13897788,000000121086333,4,5,,5
283269,11-NOV-11,10-NOV-11,Nora,,en,69.158.115.139,alan5@sympatico.ca,13929330,000000121155830,5,5,,5
283270,11-NOV-11,10-NOV-11,Amir,,fr,74.14.191.204,jean.dauth@sympatico.ca,13933760,000000121167290,5,5,,4
283271,11-NOV-11,10-NOV-11,Remi,,en,74.12.136.17,wmpark@sympatico.ca,13939922,000000121160062,4,4,,5
283751,08-NOV-11,04-NOV-11,Mohamed,,fr,64.228.79.13,luc_therrien@sympatico.ca,13870804,000000121037652,5,5,,5
283752,08-NOV-11,27-OCT-11,Simon,,en,184.151.127.142,ajhendy@sympatico.ca,13777380,000000120852830,5,5,"No comment, problem solved!",5
283753,08-NOV-11,07-NOV-11,Lila,,en,70.26.108.139,geroncat@sympatico.ca,13896196,000000121072920,5,5,No,4
283754,08-NOV-11,07-JUL-11,Gramila,,en,67.68.54.212,cmarlene35@sympatico.ca,12523059,000000118318938,5,5,"Follow through on the original request. I had to call back because the action taken was not successful. No-one called to check if it had worked since it was being done remotely. After the second attempt though, there was follow-up.",5
283755,08-NOV-11,07-NOV-11,Hussain,,en,76.68.76.99,stela13@sympatico.ca,13903180,000000121076060,3,2,Acctualy returning the call if you promised you will!,2
283756,08-NOV-11,05-NOV-11,Jay,,en,64.229.236.153,mmyers66@bell.net,13882304,000000121048096,4,4,nothing comes to mind,4
283757,08-NOV-11,07-NOV-11,Lahouari,,fr,184.145.175.69,evbouchard48@sympatico.ca,13895616,000000121083390,5,5,,5
283758,08-NOV-11,03-NOV-11,George,,en,76.68.118.142,al.hall@sympatico.ca,13850760,000000120999050,5,4,"More Canadians on the customer help lines. All people on the Asian phones are polite and helpful, but I dont always understand them.  Very difficult to talk business with them.",5
283759,08-NOV-11,07-NOV-11,Lorraine,,en,74.12.84.119,jcockfield@sympatico.ca,13897352,000000121073908,4,3,Receive the email with the referance number like Lerane promised,4
283760,08-NOV-11,07-NOV-11,Juan,,en,70.51.164.18,danmarma@sympatico.ca,13894654,000000121094831,5,4,,2
283761,08-NOV-11,07-NOV-11,Mustapha,,fr,65.93.163.34,sylvie.g.fortin@sympatico.ca,13903402,000000121069456,5,5,,5
283762,08-NOV-11,07-NOV-11,Maria,,en,64.228.141.80,mcculloughp@bell.net,13899898,000000121071808,1,1,Fix The Problem,1
283763,08-NOV-11,06-NOV-11,Alonia,,en,70.51.204.201,carolle_d1@sympatico.ca,13886278,000000121064461,5,5,"When I called the internet tel no, the wait was a bit long, i think it took almost 5 min to get a rep. who referred me to a techie, Alonia, who was very helpful, patient and very knowledgeable.  She resolved my problem with my internet connection since it was affected when I installed the Bell Internet Security Services as recommended with my revised internet package.  It took a bit long (more than 2 hrs) to resolve the problem.",5
283764,08-NOV-11,07-NOV-11,Elmer,,en,65.95.206.76,ws.chan@sympatico.ca,13904406,000000121085850,1,1,Train your Order Taker better. Obviously she doesn't know what is involved to fill my order correctly. ,1
283765,09-NOV-11,07-NOV-11,Danny,,en,65.95.90.73,gmt.wilson@sympatico.ca,13896374,000000121073670,5,5,nothing,5
283766,09-NOV-11,07-NOV-11,Ashok,,en,76.69.66.184,tansal@sympatico.ca,13903486,000000121069105,5,4,Nothing.  Ashol was most helpful,5
283767,09-NOV-11,07-NOV-11,Mouna,,en,70.24.76.60,yvon.serre@sympatico.ca,13904538,000000121080219,3,3,Fluent english speaking person would have been nice....sometimes hard to comprehend...but problem finally resolved. Thanks...,4
283768,09-NOV-11,08-NOV-11,Shakeel,,en,70.27.64.205,georgeludy@sympatico.ca,13909280,000000121097753,5,5,,5
283769,09-NOV-11,08-NOV-11,Erlyn,,en,70.29.24.145,soans@sympatico.ca,13916452,000000121100136,3,3,"Waiting for long to get the reply
on the phone.",4
283770,09-NOV-11,08-NOV-11,Bismiya,,en,76.109.255.15,rmarczak@bell.net,13915468,000000121120094,1,1,Have someone who speaks better English as well as someone who knows what they are doing!!!! Was on the phone with her for over 3 hours & could NOT resolve the problem.,3
283771,09-NOV-11,08-NOV-11,Shakeel,,en,70.27.67.12,nshogilev@sympatico.ca,13914206,000000121097742,2,1,,2
283772,09-NOV-11,08-NOV-11,Luis,,en,174.91.3.129,hawkeyeg@sympatico.ca,13909822,000000121107086,5,5,nothing,5
283773,09-NOV-11,08-NOV-11,Kim,,en,70.49.158.217,mcfed@sympatico.ca,13913160,000000121116362,4,4,hard to here rep  why cant you invoice the amount quoted in the first place when internet ws discussed with sales person your invoicing is terrible charge went from 73.00 to 16.00 all errors on your billing please sent me explation,3
283774,09-NOV-11,08-NOV-11,Adel,,fr,76.68.148.148,dperreault_7@sympatico.ca,13908152,000000121109528,5,4,"j'ai demander la sessation d,internet,car je n'était pas en mesure payer,je leur ai dit que je payerai le montant complet,a raison de payement par mois et que je prendrai l,internet une fois le tout payer,j'ai la confirmation de cancellation    a20975061   ont appeller chez moi pour me faire des menaces et ca je ne le prend pas ,j'ai des enfants en bas age,et, chaque fois que l,ont appellaient les enfants ne pouvait pas dormir,je n'ai pas trouver que vous étiez séviliser.",1
283775,09-NOV-11,08-NOV-11,Zied,,fr,174.92.233.86,france.q@sympatico.ca,13908954,000000121119931,4,2,"Lors de mon appel hier, je ne pouvais recevoir mes courriels. Par contre, ce matin, 9 novembre 2011, 6 h 57, je ne peux envoyer des courriels.",5
283776,09-NOV-11,08-NOV-11,Paul,,en,70.27.63.95,m.hines@sympatico.ca,13912506,000000121122257,5,5,,5
283777,09-NOV-11,08-NOV-11,Ammar,,fr,70.53.153.110,clauderochon1@sympatico.ca,13907146,000000121099264,5,5,,5
283778,09-NOV-11,05-NOV-11,Ali,,en,70.27.122.7,paulinesanderson@sympatico.ca,13882846,000000121047845,2,1,"Had difficulty understanding the technician.  he assured me he knew what the problem was but it wasn't.  Unfortunately, this delayed the time the time I was without the internet.",3
283779,09-NOV-11,08-NOV-11,William,,en,69.158.37.150,dandm.oreilly@sympatico.ca,13907502,000000121106743,5,5,"Because of a problem registering with Bell.ca last week, the website would not accept my 'one bill' # and last name so after 3 attempts and one most unsatisfying  ""Chat"" with one rep and a more satisfying ""Chat"" with a second rep who told me I was locked out for 24 hours. At that time I chose to cool off and wait until I had time to try again. I went to the website yesterday and called Bell TV customer support to get a ""live"" person with whom to have a real conversation. I got Ron, I think, to whom I explained my registration difficulties. He put me in touch with William in Internet Tech Support who assisted me. This time the website accepted my info without difficulty. The short answer to your question above, ""Provide live CSR's to support the registration process on Bell.ca. I'm not sure in which silo that process resides!!   ",5
283780,09-NOV-11,08-NOV-11,Mohammed,,en,174.89.64.59,gary.robichaud@sympatico.ca,13909176,000000121120497,1,1,"try calling during the day
then i might get someone hew can help
me I would like someone to call me 
so I can explaine more",2
283781,09-NOV-11,08-NOV-11,Celina,,en,69.158.174.128,rafael.solis@sympatico.ca,13915062,000000121122011,5,5,Everything was done that was required,5
283782,09-NOV-11,08-NOV-11,Khalil,,fr,69.157.153.72,paulette.clairmont@sympatico.ca,13914514,000000121098027,5,5,,5
283783,09-NOV-11,08-NOV-11,Peter,,en,174.92.121.186,triplet1@sympatico.ca,13917240,000000121118314,2,3,I had to change all my passwords I had for years and it took way to long. I was on the phone for hours,3
284275,10-NOV-11,06-NOV-11,Mauricio,,en,184.148.173.192,d.brule@sympatico.ca,13886652,000000121066068,1,1,"After all the calls throughout Sunday and with speaking with so many technicians who tried to solve the problems... so many updates, changes and deletions were made to our computer.  
I was trying to access the wireless network ""Denis wireless DSL"" that had been created by Vincent and could not even find it in our services.  The Broadband that Omar had tried to install did not work either so I phoned again to speak with a technician to see why we were unable to access the wireless network.  The technician kept saying that he was a ""senior technician and that he had worked at Dell"".  He kept saying that nothing could be done, our system was old and probably refurbished and that we would have to have our ""card"" looked at by computer specialists.  I found dealing with him so irritating since he kept saying that Bell had done nothing wrong and that none of our accesses should have changed. He even mentioned to me that how we connected to the internet on my husband's computer did not make sense at all. I may not be computer savvy, but I am no idiot.  At one point, he basically told me to stop trying to explain what had been done throughout the day.  I couldn't believe he would talk to me that way after all of the frustration I had gone through that day with the numerous calls. I found him to be so degrading (he was a senior technician after all) that I passed the telephone to my husband since I could no longer take my being talked to that way.
He spoke to my husband for a few minutes and the conclusion was that Bell could do nothing for us and the problem was our responsibility.
** This computer is my husband's company computer.  He cannot be without the internet. We have always paid our bills. I find that the customer service received on Sunday was totally unacceptable.  These days with other service providers around, customer service should be top notch to ensure that the clients are happy and their needs have been met.
Bell Canada seriously dropped the ball with us on Sunday.
** Funny how Bell Canada could not fix the problem at their end and that I kept being told the problem was ours... at about 8:30 pm on Sunday, I tried my husband's computer again and ... lo and behold.. we could once again access the wireless networks and the internet was up and running.  How strange that everything had been fixed so suddenly!!  I would have appreciated a call from someone at Bell, apologizing for the very poor service we had received that day along with an acknowledgment that the problem had been Bell's all along.  After being promised twice for a call back on Sunday and never getting it... I wasn't going to hold my breath!!  This was very insulting to me and I am seriously considering switching over to Rogers since it's obvious that Bell does not cherish its loyal customers.  It would have been nice to have been offered a credit on our account or something for all the frustration suffered at not having internet access for 2 days and having spent so many hours on the phone. In all my years of dealing with Bell, I have never felt so belittled. Is ""Everyone is just a number!"" and we don't care if we lose them or not, Bell's new motto?  After the customer service received on Sunday, it sure looks that way!!",1
284276,10-NOV-11,09-NOV-11,Suresh,,en,70.24.163.162,flmehak@sympatico.ca,13921320,000000121142542,5,5,Totally Satisfactory,5
284277,10-NOV-11,09-NOV-11,Ruth,,en,74.15.150.128,jarcasneets@sympatico.ca,13922534,000000121127774,5,5,Nothing!  Ruth did an exceptional job,5
284278,10-NOV-11,08-NOV-11,Christopher,,en,65.95.88.95,nofuss@sympatico.ca,13914142,000000121110083,4,4,less time on hold !!,4
284279,10-NOV-11,08-NOV-11,Melvin,,en,64.231.223.75,pandebaron@sympatico.ca,13914370,000000121104998,3,5,escalate to supervisor sooner,4
284280,10-NOV-11,09-NOV-11,Yosimar,,en,184.146.159.48,tkcanning@sympatico.ca,13928104,000000121131626,5,5,,4
284281,10-NOV-11,07-NOV-11,Hassiba,,fr,70.48.189.128,digibouch@sympatico.ca,13895014,000000121081507,5,5,,5
284282,10-NOV-11,08-NOV-11,Kelly,,en,174.91.142.177,manjeet135@bell.net,13912684,000000121105323,5,4,,5
284283,10-NOV-11,09-NOV-11,Duncan,,en,70.49.17.191,shrdnlga@sympatico.ca,13927382,000000121128321,1,1,I WOULD OF MADE SURE THAT MY EMAILED WORKED THE NEXT TIME I OPENED UP MY COMPUTER,1
284284,10-NOV-11,06-NOV-11,Chad,,en,174.92.93.204,bettewarren@sympatico.ca,13885950,000000121064678,5,5,,5
284285,10-NOV-11,09-NOV-11,Ivan,,en,70.53.58.92,percyraycroft@sympatico.ca,13926034,000000121135594,5,5,,5
284286,10-NOV-11,09-NOV-11,Grant,,en,65.95.225.98,dlwilde@sympatico.ca,13920694,000000121143583,5,5,"nothing
   It was so nice to speak to someeone you could understand. Grant help me quickly and efficiently and answered all my questions so i could understand.I am very technically challenged. THANK YOU GRANT",5
284287,10-NOV-11,09-NOV-11,Sergio,,en,174.89.198.62,artistsalley@sympatico.ca,13918844,000000121141201,5,5,not have the first person I got accidentally hang up on me making me have to call in again,5
284288,10-NOV-11,06-NOV-11,Gloria,,en,70.31.153.133,izzatm@bell.net,13887970,000000121066946,5,4,"The support person, Gloria, was very good - she helped us to wirelessly connect our laptop to the desktop.  However, we found out later that we could not print from the laptop to the printer that was attached to the desktop.  We were able to do that before the modem was replaced.  We have spent hours trying to do this - including 2 calls to the technical support department - and have been unsuccessful.  Can Gloria call us again to assist us with this?  ",4
284289,10-NOV-11,03-NOV-11,Kristen,,en,184.148.177.235,ericptheriault@sympatico.ca,13854116,000000121010610,4,4,"Not increasing my monthly payment. I feel it was a breach of contract on ""Bell's"" part. If I could get services from a competitor I probably would switch over.",3
284290,10-NOV-11,09-NOV-11,Lobna,,fr,70.30.158.201,laurier.morency@sympatico.ca,13923868,000000121136165,5,5,,5
284291,11-NOV-11,10-NOV-11,Med ahmed,,fr,67.68.219.41,diane.chene@sympatico.ca,13931588,000000121157417,4,4,rien,5
284292,11-NOV-11,10-NOV-11,Priyanka,,en,174.88.12.28,iclapham@sympatico.ca,13933334,000000121151571,3,4,,4
284293,11-NOV-11,10-NOV-11,Hugo,,en,70.53.22.210,ewatts1@sympatico.ca,13932184,000000121162335,5,5,,5
284294,11-NOV-11,07-NOV-11,Gloria,,en,76.69.131.140,nfarrugia@bell.net,13900650,000000121093642,3,3,,2
284295,11-NOV-11,10-NOV-11,Mindy,,en,76.71.154.245,susandimarco@sympatico.ca,13939034,000000121167858,1,1,"The experience would have been improved if Mindyh knew what she was doing.  I would not have spent 2.5 hours on the phone with her if she was knowledgeable. Then, at midnight, she advised me that she would call me back in 7 minutes.  I waited and then called back myself.  The next person helped fix the problem quickly.  He also told me that it was unlikely that I would receive a call as the place closed at midnight.  Terrible service!",1
282783,12-NOV-11,11-NOV-11,Venkat,,en,65.94.105.183,adriennemorey_6@sympatico.ca,13940558,000000121182233,5,4,"Put some research into figuring out why your internet service advisor manages to crash Acer laptops - or, at least, interferes in a major way with their operation. I was on the phone and in contact with the service technician for probably 3 times longer than I needed to be for the sole reason that the Internet Service Advisor program managed to interfere with the operation of my brand-new laptop that I had JUST TURNED ON.  My previous laptop also encountered a lot of problems with it, specifically when the previous technicians were utterly unable to delete it.  In fact, by coincidence, the supervisor called me back today as I was typing this and once again has remote access to try and fix my laptop so that the Internet Service Advisor doesn't make this loud clicking sound.",4
282784,12-NOV-11,11-NOV-11,Khan,,en,69.158.16.178,frank257@sympatico.ca,13943566,000000121176574,5,5,,4
282785,12-NOV-11,11-NOV-11,Patricia,,en,65.92.114.46,r.e.m-0804@bell.net,13948592,000000121169360,5,4,,4
282786,12-NOV-11,11-NOV-11,Radhika,,en,64.231.129.47,barriaged@sympatico.ca,13941222,000000121177548,4,4,nothing,4
282787,12-NOV-11,11-NOV-11,Sofien,,fr,184.162.150.53,manon_provost@sympatico.ca,13946702,000000121180710,3,4,,4
282788,12-NOV-11,07-NOV-11,Estephania,,en,69.159.47.154,madeleine048@sympatico.ca,13899386,000000121074220,5,1,,5
282789,12-NOV-11,11-NOV-11,Afef,,en,174.95.240.117,scustodio@sympatico.ca,13949484,000000121179810,4,4,,4
282790,12-NOV-11,11-NOV-11,Mahdi,,en,174.89.237.2,a.Boileau@sympatico.ca,13940386,000000121182381,4,4,,3
282791,12-NOV-11,11-NOV-11,Karen,,en,174.95.67.154,timwheeler@sympatico.ca,13950394,000000121182875,5,5,"Easier online self-service might have avoided the need for the call.  The reason for the call was that I could not get access to email on a new computer even though I could get access when I re-connected my old computer.  When I spoke with a customer service person last week I was told that problem was my modem and that I should upgrade to a new one. As it turns out it was simply the wrong password and once corrected email works fine.  I did not need a new modem and feel that I was misled by the customer service rep.  Based on my experience with technical support I would recommend Bell, based on my experience with customer service, not likely.    ",
282792,12-NOV-11,11-NOV-11,Juan,,fr,70.30.200.70,jack.delicato@sympatico.ca,13944654,000000121182138,5,5,"

C'EST TRES BIEN COMME CA,EXCELLENT.",5
282793,12-NOV-11,11-NOV-11,Karen,,en,50.101.35.163,bob.boucher@sympatico.ca,13941460,000000121177023,4,4,I have a hearing problem. You could try to lessen your background noise so I can hear your rep better.,5
282794,12-NOV-11,11-NOV-11,Nabil,,fr,76.71.172.69,marcellegagnon@sympatico.ca,13946758,000000121175049,4,4,,4
282795,12-NOV-11,11-NOV-11,Ahmed Khalil,,fr,70.24.198.220,gmeunier_1@sympatico.ca,13943968,000000121184914,4,4,,4
282796,12-NOV-11,02-NOV-11,Marie,,fr,76.67.171.184,PAULEDWIGE@sympatico.ca,13836766,000000120970724,4,4,"j'aimerais les services soient à un prix abordable pour le monde.
 ",4
282797,12-NOV-11,11-NOV-11,Harathi,,en,65.92.197.114,melbrisebois@sympatico.ca,13947160,000000121174521,4,4,,1
282798,12-NOV-11,11-NOV-11,Padala,,en,70.49.150.182,k.egan@sympatico.ca,13945548,000000121172843,5,5,,5
282799,12-NOV-11,11-NOV-11,Asma,,fr,67.68.217.133,lucienlegault@sympatico.ca,13946434,000000121174398,5,5,"Non car tout c'est bien passé avec la technicienne
",5
282800,12-NOV-11,11-NOV-11,Sabrine,,fr,74.15.119.225,guy.tourillon@bell.net,13944118,000000121174881,5,5,marche à suivre pour prendre le contrôle par Bell d'un Mac avec ses petites particularités.,5
282801,12-NOV-11,10-NOV-11,Celina,,en,74.12.86.205,alan.kary@sympatico.ca,13929326,000000121165093,4,4,took too long to diagnose and resolve the problem,4
282802,12-NOV-11,11-NOV-11,Noureddine,,fr,70.29.220.63,rdesjardins1@sympatico.ca,13948790,000000121176279,5,5,"Non, mon problème a été réglé",4
282803,12-NOV-11,11-NOV-11,Linda,,en,174.88.240.108,johnstons2@sympatico.ca,13945316,000000121184816,5,5,,4
282804,12-NOV-11,11-NOV-11,Eric,,en,76.64.196.64,phillipsdj@sympatico.ca,13948374,000000121175657,4,3,how can I scan for malware or viruses like I could before.,4
282805,12-NOV-11,11-NOV-11,Denis,,en,70.29.127.86,mcauley@bell.net,13947084,000000121174457,3,4,be patient with an older person ,3
282806,12-NOV-11,11-NOV-11,Amine,,fr,70.29.248.209,xavier3@sympatico.ca,13950996,000000121174601,3,3,Que l'agent soit plus empathique avec le client.,
282807,12-NOV-11,11-NOV-11,Gayathri,,en,76.69.52.37,cbovaird.3886@bell.net,13941812,000000121177623,5,5,,5
282808,12-NOV-11,11-NOV-11,Madhu,,en,174.95.12.154,davidsch@sympatico.ca,13942576,000000121187928,5,5,,5
282809,12-NOV-11,11-NOV-11,Julie Anne,,en,70.26.7.227,rackow@sympatico.ca,13948638,000000121186100,5,5,Can't think of a thing.,5
282810,12-NOV-11,11-NOV-11,Jason,,en,174.93.166.9,jdeabreu@sympatico.ca,13944890,000000121187968,5,5,,
282811,12-NOV-11,11-NOV-11,Loyda,,en,67.70.82.140,bob.ross@bell.net,13941466,000000121176602,4,4,i get great service when i call im very happy with the servce thank again,5
282812,12-NOV-11,11-NOV-11,Mohamed,,fr,70.48.79.170,dianelabrecque@sympatico.ca,13942802,000000121188185,4,4,,4
282813,12-NOV-11,10-NOV-11,Philip,,en,174.93.10.191,pmschneider@sympatico.ca,13937432,000000121164306,5,5,,5
282814,12-NOV-11,11-NOV-11,Mathew,,fr,76.69.229.27,sylvestrer@sympatico.ca,13950122,000000121177974,3,4,,3
282815,12-NOV-11,08-NOV-11,Xenia,,en,50.100.52.119,s_marimuthu@sympatico.ca,13915860,000000121118158,4,4,,4
282816,12-NOV-11,11-NOV-11,Mir,,en,174.88.22.62,doug1111@sympatico.ca,13942954,000000121178273,5,5,I had trouble hearing each of the people I spoke with.  I do not have a hearing problem and my phone works fine but I had to constantly ask them to repeat what they said.,3
282817,12-NOV-11,11-NOV-11,Patrick,,en,76.64.21.15,igshaw@sympatico.ca,13944502,000000121180478,5,5,,5
282818,12-NOV-11,11-NOV-11,Julie Anne,,fr,184.145.154.82,lapointe1025@bell.net,13946008,000000121184183,5,5,rie de mieux que cela,5
282819,12-NOV-11,24-OCT-11,Moncef,,fr,174.93.188.161,a.ouell@sympatico.ca,13735638,000000120760261,4,4,,4
282820,12-NOV-11,11-NOV-11,Ajay,,en,70.49.180.168,timkirkwood@sympatico.ca,13950380,000000121181236,1,1,understand and fix the problem,1
282821,12-NOV-11,11-NOV-11,Sudheer,,en,70.49.180.168,timkirkwood@sympatico.ca,13950378,000000121187589,3,2,"stay on the line to make sure that the email issue was resolved. Once the technician signed off, the issue was clearly worse than when he began.",1
282822,12-NOV-11,11-NOV-11,Justine,,en,70.49.158.12,gerrymclean@sympatico.ca,13943804,000000121175754,4,5,You did what was required. Can't ask for more.,4
282823,12-NOV-11,11-NOV-11,Wayne,,en,70.27.39.193,dougmayberry@bell.net,13942966,000000121188560,5,4,was satisforty,4
282824,12-NOV-11,11-NOV-11,Sayeeduddin,,en,65.95.5.148,patricia_young@sympatico.ca,13948230,000000121181717,5,5,,
282825,12-NOV-11,11-NOV-11,Duncan,,en,70.31.56.123,ken.walker2@sympatico.ca,13945688,000000121177147,4,4,Nothing at this time,4
283272,09-NOV-11,08-NOV-11,Carmen,,en,50.100.150.35,edward.hall080@sympatico.ca,13908390,000000121099638,5,4,,5
283273,09-NOV-11,08-NOV-11,Shakeel,,en,74.12.148.163,susannedpwitte@sympatico.ca,13916742,000000121106386,4,1,Because of your problems with the Internet and the disturbance in my area I was without internet for over 12 hours. Which has caused problems for my business and money loss for me...no good at all. the service person was very nice and did there best.,2
283274,09-NOV-11,08-NOV-11,Dheeraj,,en,65.92.2.16,w.dixon@sympatico.ca,13917484,000000121122592,2,1,"I had to wait 45 minutes on hold before anyone answered - I heard ""please stay on the line and your call will be answered in sequence"" about 200 times. This is ABSOLUTELY NOT ACCEPTABLE",1
283275,09-NOV-11,08-NOV-11,Haykel,,fr,65.94.160.228,miniluc@sympatico.ca,13913524,000000121122372,5,5, ,4
283276,09-NOV-11,08-NOV-11,Ashwini,,en,174.95.62.246,msawh@bell.net,13913832,000000121117438,5,5,I would have appreciated a phone call to inform me that the appointment for November 8 could not be met--that was the reason for my call later that evening.,5
283277,09-NOV-11,08-NOV-11,Mahdi,,fr,184.144.183.242,legault.s@sympatico.ca,13911994,000000121120402,5,5,,3
283278,09-NOV-11,06-NOV-11,Jason,,en,70.31.106.37,rob.jodi@sympatico.ca,13890578,000000121065087,1,1,Communication to the customer of the newly found issue,1
283279,09-NOV-11,08-NOV-11,Matthew,,en,184.147.116.130,tcolucci@sympatico.ca,13916912,000000121119823,5,5,i waited approx.10-15 min. on hold to talk to a tech.,5
283280,09-NOV-11,05-NOV-11,Luis,,en,70.24.180.172,sheldon.c@sympatico.ca,13883986,000000121045458,5,5,,5
283281,09-NOV-11,03-NOV-11,Edward,,en,65.95.225.161,pcrosby2@bell.net,13859850,000000121011632,4,4,,5
283282,09-NOV-11,08-NOV-11,Farhana,,en,76.64.194.21,gary.demers@sympatico.ca,13909172,000000121121286,5,5,Farhana was very helpful and quickly resolved my email problem,5
283283,09-NOV-11,08-NOV-11,Moemen Belleh,,fr,76.69.189.251,lise.audet@bell.net,13912156,000000121121041,3,1,L'aide technique était incapable de résoudre mon problème de courriel.Je ne pouvais n'y envoyer ni recevoir de courriel avec window live,4
283284,09-NOV-11,08-NOV-11,Johanna,,en,70.26.191.174,k.warfield@sympatico.ca,13911334,000000121121578,5,5,,4
283285,09-NOV-11,08-NOV-11,Aprajit,,en,76.66.96.120,atpearson@sympatico.ca,13905754,000000121106132,5,5,Enable me to fix it in the future.,5
283286,10-NOV-11,09-NOV-11,Victoria,,en,174.93.215.71,lczerwinski@sympatico.ca,13923894,000000121134741,4,4,"More precision in the conversation,
especially when giving instruction.
Becouse of the many versions/generations of the WINDOWS, there may be differences in the grafics of the page display. The technician, providing the assistance should establish if the immage seen by the customer is the same as the immage on his/her computor, before continueing the conversation.",5
283287,10-NOV-11,09-NOV-11,Fida,,fr,74.12.167.3,jeandesnoyers2@sympatico.ca,13922688,000000121126290,1,1,"Ce n'était pas un problème de câbles; mon éthernet était désactivé sur mon ordinateur. J'ai perdu 24h d'internet. ",5
283288,10-NOV-11,09-NOV-11,Emna,,fr,184.146.254.230,norass@bell.net,13925604,000000121127092,5,5,"RIEN
SAUF, votre e-mail pour le sondage dont l'écriture est disproportionnée soit (tellement petite) comparé à la grandeur de la page. Assez pour décourager quelqu'un à vouloir se donner la peine de lire tellement c'est écrit petit",5
283289,10-NOV-11,09-NOV-11,Cesar,,en,65.95.49.107,thanson@sympatico.ca,13927976,000000121129465,5,5,nothing the representative was very personable and assitive,5
283290,10-NOV-11,08-NOV-11,Majdi,,fr,70.29.200.85,jeanreal.rufiange@sympatico.ca,13910616,000000121111434,5,4,Tout était correct.   Merci.,4
283291,10-NOV-11,09-NOV-11,Ingrid,,en,69.158.142.9,phil.walker@sympatico.ca,13926098,000000121124989,5,5,,5
283292,10-NOV-11,09-NOV-11,Chenrup,,en,70.55.0.102,brad.lott@sympatico.ca,13919428,000000121142505,4,5,,5
283293,10-NOV-11,08-NOV-11,Rene Jose,,en,70.48.93.180,pick2@sympatico.ca,13914758,000000121099288,5,4,,4
283294,10-NOV-11,09-NOV-11,Iris,,en,76.68.152.176,lobo2@sympatico.ca,13924172,000000121132724,5,5,,5
283295,11-NOV-11,10-NOV-11,Camille,,fr,69.159.91.69,andrecot@sympatico.ca,13929534,000000121158482,5,5,Tout c'est bien déroulé et félicite le technicien pour sa compétance et en plus sa patience envers moi....merci,5
283296,11-NOV-11,08-NOV-11,Juan,,en,76.69.142.206,shareid3@sympatico.ca,13916218,000000121109800,5,5,,5
283297,11-NOV-11,08-NOV-11,Awatef,,fr,69.159.98.233,rejean.quevillon@sympatico.ca,13915272,000000121100230,1,1,"Ne pas me couper la ligne

Me transférer au département demandé",1
283298,11-NOV-11,10-NOV-11,Hema,,en,64.229.220.143,mbertoia@sympatico.ca,13936028,000000121146283,5,5,excellent job,4
283299,11-NOV-11,10-NOV-11,Walter,,en,184.145.67.165,rwoods69@sympatico.ca,13938168,000000121149470,1,1,Problem was not corrected! Your person said that someone else would get back to me!,1
283300,11-NOV-11,10-NOV-11,Edgar,,en,99.242.195.104,cecilie.c@sympatico.ca,13930680,000000121147501,5,5,,5
283301,11-NOV-11,10-NOV-11,Reshma,,en,174.92.84.218,moe.sincennes@bell.net,13936456,000000121149407,5,5,having a proper tech to do the installation in the first place.,4
283302,11-NOV-11,10-NOV-11,Romy,,fr,174.88.140.139,pervenche.a@sympatico.ca,13937288,000000121150010,5,5,Je me fie toujours au technicien qui en connaît plus que moi.,4
283303,11-NOV-11,10-NOV-11,Karen,,en,38.116.202.148,vickki@sympatico.ca,13939682,000000121159295,1,1,Not take so long on the phone...over 35 minutes to find out my modem is no good and will be sent a new one in 3-4 days.,1
283304,11-NOV-11,10-NOV-11,Julie Anne,,en,74.14.91.100,dn.newman@sympatico.ca,13931712,000000121155448,5,5,,5
283305,11-NOV-11,06-NOV-11,Nabil,,fr,67.71.116.127,philippe.lapointe@sympatico.ca,13890196,000000121064202,5,5,"Le technicien qui s'est présenté le lendemain, soit lundi a fait un très bon travail et résolu le problème de façon très professionnelle. Je pense qu'il est important de le mentionner. ",5
283306,11-NOV-11,10-NOV-11,Etienne,,en,76.67.29.164,benjac@sympatico.ca,13930004,000000121154110,4,4,"Have all departments function as efficiently and helpfully.  When we were having our internet installed at our new home recently, we were told the ""truck was on its way"".  No one showed up.  VERY FRUSTRATING. Furthermore, I have tried in vain to get the service address changed on our bill.  We are 122 Birchwood Circle NOT 2 Maple Ridge.  Somebody please help!!!! ",4
283307,11-NOV-11,10-NOV-11,Anne-Marie,,fr,70.29.240.228,claudelacombe@bell.net,13930954,000000121152282,5,5,,4
283308,11-NOV-11,10-NOV-11,Ron,,en,76.68.107.162,menu@sympatico.ca,13936164,000000121148058,4,4,Give me a lower internet rate,4
283309,11-NOV-11,10-NOV-11,Juan Carlos,,en,65.94.4.202,dru.spencer@sympatico.ca,13931828,000000121159054,,1,"Juan Carlos did his best which was appreciated.   However, the problem was referred to a second level technician who said he would do some tests and call back in five minutes.  No callback was recieved and the problem continues today.",2
283310,11-NOV-11,10-NOV-11,Seifeddine,,fr,70.48.95.57,guemon@sympatico.ca,13932928,000000121151033,4,5,,5
283784,09-NOV-11,08-NOV-11,Vijaya,,en,65.95.128.214,egaunt21@sympatico.ca,13908400,000000121121747,3,2,could not understand the person,2
283785,09-NOV-11,08-NOV-11,Karim,,fr,174.89.217.162,jantcusa@sympatico.ca,13910430,000000121108715,5,5,rien d'autre,5
283786,09-NOV-11,08-NOV-11,Alejandro,,en,74.12.121.167,b.tinkler@sympatico.ca,13905854,000000121120498,5,4,,5
283787,09-NOV-11,08-NOV-11,Kanni,,en,76.65.23.186,sarajoskelman@sympatico.ca,13916006,000000121117337,1,1,"1-Stayed in Touch 
2- CREATE AND keep using  INTERNET  when phone line was cut off ",1
283788,09-NOV-11,07-NOV-11,Grant,,en,67.71.148.86,cklmcord@sympatico.ca,13894214,000000121096103,4,4,Everything went well on the phone. Next step is to see if I get sent the correct modem,3
283789,09-NOV-11,08-NOV-11,Salma,,fr,65.93.129.136,ponpon95@sympatico.ca,13914876,000000121098473,5,5,,5
283790,09-NOV-11,08-NOV-11,Wayne,,en,98.208.232.207,bhookings@sympatico.ca,13906094,000000121114934,5,5,nil,5
283791,09-NOV-11,08-NOV-11,Ronald,,fr,70.53.153.110,clauderochon1@sympatico.ca,13907144,000000121116297,5,,?,5
283792,09-NOV-11,08-NOV-11,Arbi,,fr,70.53.153.110,clauderochon1@sympatico.ca,13907148,000000121108011,5,5,,5
283793,09-NOV-11,08-NOV-11,Mohammed,,en,174.88.52.71,jmiller9@sympatico.ca,13910848,000000121120921,1,1,"The wait time was extremely long!!
The music and message while waiting became very irritating after 30 minutes!!!",1
283794,09-NOV-11,08-NOV-11,Temsu,,en,76.64.1.85,d_wang100@sympatico.ca,13907450,000000121097871,4,5,,4
283795,09-NOV-11,08-NOV-11,Sam,,en,76.69.140.66,lybaspring@sympatico.ca,13912458,000000121121131,4,4,I waited on the phone for nearly an hour only to find out that there was a local outage.  Why didn't you leave a message saying that?  What a waste of time.,1
283796,09-NOV-11,08-NOV-11,Sami,,fr,67.71.79.159,nicoleanrde01@sympatico.ca,13914076,000000121104078,5,5,"tout s,est bien passé....sauf que je ne comprends pas toujours la raISON DES DÉFECTUOSITÉS SUR MON ORDI.",5
283797,09-NOV-11,08-NOV-11,William,,en,184.147.125.116,boyerrichard@sympatico.ca,13906335,000000121120710,5,5,,5
283798,09-NOV-11,08-NOV-11,Eka,,en,65.94.134.213,jblack4@sympatico.ca,13910476,000000121118427,5,5,,5
283799,09-NOV-11,08-NOV-11,P Senthil,,en,64.231.249.195,helen.t.clarke@sympatico.ca,13909880,000000121102769,4,4,,5
283800,09-NOV-11,08-NOV-11,Mike,,en,70.49.31.96,tikitwo@bell.net,13917062,000000121101453,5,5,,5
283801,09-NOV-11,05-NOV-11,Juan,,en,69.159.62.189,princessm2@bell.net,13883074,000000121050021,5,5,,4
283802,09-NOV-11,08-NOV-11,Mathieu,,fr,184.144.177.173,mmaitre@sympatico.ca,13913636,000000121098440,5,4,N/A,4
283803,09-NOV-11,08-NOV-11,Gregory,,en,65.92.205.101,flatriver@sympatico.ca,13908876,000000121106230,5,3,Not happy not having any cable service in my area,4
283804,09-NOV-11,08-NOV-11,Salvador,,en,74.12.144.43,fando@sympatico.ca,13908764,000000121104273,5,5,Not much.,5
283805,09-NOV-11,08-NOV-11,Antony,,en,174.88.48.18,a.dennis.whittaker@sympatico.ca,13904950,000000121101416,5,5,to have completed the installation on the initial schedule of Nov. 4 and nt the 8 th after much heated discussion.,5
283806,09-NOV-11,08-NOV-11,Mario,,en,216.254.142.206,r_berezynskyj010@sympatico.ca,13915018,000000121106235,3,1,"I just cancelled my phone line, we all have cells, but wanted to keep the DSL line. But they stated has to be migrated to dry loop on Monday Nov 7, Tuesday morning the internet was down, call in to 310, stated I have to be in front of the modem, but I was at work at the time. At 8pm I arrived home, called 310 again, this time on hold for 45 minutes, to keep the story short, all that was required was to activate the port card at the CO, they could have done that earlier without wasting 65 minutes on the cell phone which used up all my minutes for the month",3
283807,09-NOV-11,08-NOV-11,Katherine,,en,70.26.164.191,sheilamarsh@sympatico.ca,13916262,000000121099474,4,4,Long wait to get through.,4
283808,09-NOV-11,02-NOV-11,Ameer,,en,67.210.173.99,toddlaf@sympatico.ca,13849286,000000120987521,4,1,"Your call centre handled the call fine. It's the repair service that failed to fix the problem. My internet speed in now slower than it was before the technician did the 'repair'. 

Guess I will cancel my internet service with Bell and give Rogers a try.",2
283809,09-NOV-11,09-NOV-11,Philip,,en,184.145.122.106,dreera@sympatico.ca,13908174,000000121122849,4,4,"Improve language, speech.
Philip was very helpful and was able to solve the problem. He was patien, even though I frequently had to ask him to repeat what he said.
Asking for ID is not as detailed as it was on previous occasions (last year)",4
283810,09-NOV-11,08-NOV-11,Mohamed,,fr,70.30.180.143,helene.cote@bell.net,13909886,000000121105630,4,4,Tout est satisfaisant.,5
283811,09-NOV-11,08-NOV-11,Rahma,,fr,184.144.152.246,lionr@sympatico.ca,13912134,000000121098243,5,5,,5
283812,09-NOV-11,08-NOV-11,Nicole,,en,184.145.2.253,sandrowe1@sympatico.ca,13915976,000000121116256,3,3,,3
283813,09-NOV-11,08-NOV-11,Andre,,fr,69.156.86.84,boucharddaniel2@sympatico.ca,13906312,000000121111803,5,5,riendeplus,5
283814,09-NOV-11,08-NOV-11,Med Amine,,en,70.26.26.218,yvan.dastous@sympatico.ca,13917856,000000121121298,5,4,Less wait time.,4
283815,09-NOV-11,07-NOV-11,Oscar,,en,74.12.185.126,junejld@sympatico.ca,13898106,000000121080506,1,1,"As a retired medical secretary and user of computers for many years,I am now retired.Your phone/helper spoke a language suited to a teen and was no help at all. I hung up totally frustrated. Later on I pulled out and replugged the modem plugs myself, and my internet and E-mail came back on. 
Amen.  Suggestion, teach your staff two main things, courtesy and plain language for the customers who are not too computer smart, but just plain users like me. I E-mail every day almost and receive back the same, and I am writing my biography which includes the war years in London, England as a child. Good Luck.  June L. Trdin ",2
283816,09-NOV-11,08-NOV-11,Abdul,,en,70.31.57.7,erniej@bell.net,13908624,000000121107050,4,4,Perhaps a little quicker,4
283817,09-NOV-11,08-NOV-11,Manoranjith,,en,174.94.35.193,leslie.watts@sympatico.ca,13912038,000000121104077,5,4,nothing I was completely satisfied,4
283818,09-NOV-11,08-NOV-11,Paul,,en,76.65.172.132,cobb20@sympatico.ca,13907232,000000121120597,4,4,they were not able to EXACTLY find the problem but were able to give me an alternative result. Wish I was able to know the exact problem.,4
283819,09-NOV-11,08-NOV-11,Mohsen,,fr,67.68.181.10,cecile_audet@sympatico.ca,13906822,000000121119994,4,4,,5
283820,09-NOV-11,08-NOV-11,Mouna,,fr,67.68.181.10,cecile_audet@sympatico.ca,13906824,000000121107503,3,4,,5
283821,09-NOV-11,08-NOV-11,Ahmed Ramy,,en,69.157.148.75,a.scopelleti@sympatico.ca,13904968,000000121115826,4,4,,4
283822,09-NOV-11,09-NOV-11,Jamel,,fr,76.67.157.180,ge.stdic@sympatico.ca,13909226,000000121122916,5,5,,5
283823,09-NOV-11,08-NOV-11,Tarek,,fr,70.30.175.126,jude86@bell.net,13911210,000000121120769,5,5,"Tout a été parfait, à commencer par le technicien: très poli, patient et aimable.  Comme celui de l'après-midi d'ailleurs.",5
284296,11-NOV-11,09-NOV-11,Fida,,fr,69.159.134.26,leblondclermont@bell.net,13923920,000000121127155,2,2,"J'ai appelé le service Bell car ma vitesse de download est décevante en rapport à ce que mon abonnement prévoit; je download à 3.4 mbps (je viens encore de vérifier), la moitié de ce que le plan ""Performance"" mentionne. Je sais que 7mbps est le maximum, mais normalement je downloadais autour de 5mbps. et je m'en contentais mais 3.4, c'est pas acceptable.",2
284297,11-NOV-11,09-NOV-11,Badreddine,,fr,70.26.183.154,philippe.compas@sympatico.ca,13926112,000000121139691,5,5,Avoir plus de représentant comme celui qui ma répondu.,4
284298,11-NOV-11,10-NOV-11,Diaraye,,fr,70.51.198.202,repere@sympatico.ca,13937762,000000121160816,5,5,Rien,5
284299,11-NOV-11,10-NOV-11,Nandhini,,en,50.101.147.213,david.hodd@sympatico.ca,13931358,000000121149629,5,5,"everything was ok, Thanks",5
284300,11-NOV-11,10-NOV-11,Rocco,,en,174.95.212.101,swhomes@sympatico.ca,13939074,000000121151972,5,5,nothing,4
284301,11-NOV-11,10-NOV-11,Christine,,en,174.92.12.32,themcgarrys@sympatico.ca,13939282,000000121161443,5,5,,5
284302,11-NOV-11,06-NOV-11,Cristobal,,en,70.53.75.47,Jayce5800@sympatico.ca,13885280,000000121058318,5,5,"Ican""t think of anything you could have done better. The technical support person who helped me was incredibly patient and freindly and helpful. Very knowledgeable. problems were resolved very quickly and easily. This session completely restored my faith in Bell. Thank you so very much. Sincerely, Jason Patterson",5
284303,11-NOV-11,10-NOV-11,Gustavo,,en,24.36.44.253,d.tuck@sympatico.ca,13931198,000000121155544,1,1,I have no internet and was told to wait for up to 48 hours to reset the modem.  It is definitely a problem with Bell as I can access another wireless (unsecured) from a neighbor.  And 48 hours is a long time to be told that maybe it would be re-set. ,
284304,11-NOV-11,10-NOV-11,David,,en,65.94.132.15,lhewson@sympatico.ca,13935164,000000121148285,5,5,"Nothing ... David kept his word, called me back when he said he would, and resolved the issue",4
284305,11-NOV-11,10-NOV-11,Jessica,,en,74.12.181.35,hazloc@bell.net,13933060,000000121167521,5,5,,5
284306,11-NOV-11,10-NOV-11,Rodrigues,,en,76.68.94.220,mark.neale@bell.net,13935876,000000121159962,5,5,,3
284307,11-NOV-11,10-NOV-11,Jazel,,en,70.30.25.89,angelamcarroll@sympatico.ca,13929566,000000121159327,4,4,I should not have to be on the phone to initiate available offers.Please inform all your customers of possible savings available to them.,4
284308,11-NOV-11,10-NOV-11,Mohsen,,fr,69.159.176.25,lucievary@sympatico.ca,13935478,000000121166596,5,5,temps d attente inacceptable   1 heure et un quart   ,5
284309,11-NOV-11,10-NOV-11,Jose,,en,174.92.111.78,fredhaz@sympatico.ca,13932422,000000121165639,3,2,,4
284310,11-NOV-11,09-NOV-11,Radhia,,fr,76.64.109.37,rayreggie@sympatico.ca,13926478,000000121138236,5,5,"C'était parfait comme cela.
Difficile de faire mieux.
J'ai bien apprécié le travail de Khalil",5
284311,11-NOV-11,10-NOV-11,Henry,,en,70.51.208.209,Chrismaz@bell.net,13928936,000000121158605,5,5,Employ Canadians and locate your call centres in Canada.,4
284312,11-NOV-11,01-NOV-11,Maryssa,,en,74.12.172.42,normaandbob@sympatico.ca,13834524,000000120947867,,,"I have not received the e-mail confirmation on the  new pricing agreement we made for my internet service.
 It was to have been sent to me within 2-3 days. ???",
284313,11-NOV-11,10-NOV-11,Travis,,fr,65.93.12.243,lubi@sympatico.ca,13935432,000000121147768,5,4,,4
284314,11-NOV-11,10-NOV-11,Luis,,en,70.30.61.191,boots4@sympatico.ca,13930234,000000121149800,5,5,,4
284315,11-NOV-11,10-NOV-11,Caroline,,en,70.26.11.43,william.vine@sympatico.ca,13939880,000000121149758,5,5,,5
284316,11-NOV-11,10-NOV-11,Nancy,,en,65.94.1.62,deb2733@sympatico.ca,13931466,000000121146515,5,5,,4
284317,11-NOV-11,10-NOV-11,Twinx,,en,174.89.28.220,justinclark@sympatico.ca,13934404,000000121152140,3,5,,5
284318,11-NOV-11,10-NOV-11,Mark,,en,65.92.100.142,mspiche@sympatico.ca,13936640,000000121165526,1,1,I was on the phone with 2 reps for over 2 hours...and then they said I need a new modem...when the last time they told me that my computer needed to be updated and fixed to resolve the problems I had( which a did at a $140 cost to myself...and guess what...they still didn't fix that I can't connect to wireless and now are saying it's my new bell modem...I had a Dnlink before which worked fine...but bell insisted I get the new bell modem...STill unresolved....my lap top connects to everyone elses wireless?...,2
284319,11-NOV-11,09-NOV-11,Jose,,en,70.27.139.210,colinn@sympatico.ca,13920070,000000121128294,5,5,Nothing that I am aware of.,5
284320,11-NOV-11,09-NOV-11,Dhia,,fr,184.145.156.191,taureau3004@sympatico.ca,13927876,000000121128946,1,1,avoir des employés COMPETENTs,2
284321,11-NOV-11,10-NOV-11,Bob,,en,70.53.230.131,wilbet25@sympatico.ca,13939858,000000121153738,5,5,In this case it was a  quick call to confirm that we had the correct wiring for our Fibe12.  Turns out we do and once assured we were able to move on.,5
284322,11-NOV-11,10-NOV-11,Diego,,en,174.89.126.227,dutchy@bell.net,13931896,000000121165509,5,4,"Let people know beforehand that they may not have all the ""in home"" connections - we were lucky our internet installer was extreemly helpful - but it would be easier if the customer could speek to the same representative each time they call - this was extreemly bad, as we had to explain things several times.  
Also we are still waiting for our ""special installer"" to arrive and finish our T.V. connection - we have been waiting in for two full days now for this change over from Cogeco to be completed and the T.V. installer is still not here and has not even telephoned.  We are extreemly fed up with this lack of contact or consideration. We have called Bell again today but still no T.V. ",2
284323,09-NOV-11,08-NOV-11,Bea,,en,184.147.184.177,reevzy@sympatico.ca,13915260,000000121111890,5,5,,5
284324,09-NOV-11,08-NOV-11,Wahida,,en,174.93.131.167,joelledupuis@sympatico.ca,13910932,000000121111692,2,1,Propose an acceptable solution to solve my issue,3
284325,10-NOV-11,09-NOV-11,Drew,,en,70.49.231.19,ken.carman@sympatico.ca,13923498,000000121128179,5,5,,5
284326,10-NOV-11,09-NOV-11,Luis,,en,70.26.55.76,re.lax@sympatico.ca,13926520,000000121143504,3,5,I felt the representative talked to me in a condescending way and seemed surprised when I was unfamiliar with some of the technical terms he was using.,4
284327,10-NOV-11,09-NOV-11,Saifuddin,,en,76.67.171.58,bpollack@sympatico.ca,13919416,000000121124702,4,2,"The Bell system was down for about 24hrs. After my service was back on  line, there was approx. 5 minute delay to receive emails. The tech. was still working to correct this, after my call.
I would like to  know how to change my pin number.


The techs were very nice.",3
284328,10-NOV-11,09-NOV-11,Salvador,,en,67.71.95.218,doug.ketcheson@sympatico.ca,13920784,000000121127579,4,4,nil,3
284329,10-NOV-11,09-NOV-11,Ericka,,en,67.70.16.137,ejchamberlin@bell.net,13920996,000000121143633,5,5,,4
284330,10-NOV-11,07-NOV-11,Amanda,,en,204.101.237.139,geoffrey.dalziel@sympatico.ca,13896162,000000121086222,3,3,Let me know if you included my bundle discount now that we have purchased a bell cell phone,4
282826,11-NOV-11,10-NOV-11,Linda,,fr,65.92.214.142,m1lapierre@sympatico.ca,13935582,000000121161536,5,5,"Ce que vous pouvez faire pour le future, m'assurer d'avoir toujours un(e) québécois(e) ou un(e) canadien(ne)",5
282827,11-NOV-11,10-NOV-11,Sana,,en,70.30.21.81,freedom99@sympatico.ca,13932428,000000121158521,4,3,,4
282828,11-NOV-11,10-NOV-11,Aprajit,,en,70.30.21.81,freedom99@sympatico.ca,13932430,000000121162952,5,5,,4
282829,11-NOV-11,10-NOV-11,Med Wassim,,fr,67.68.180.216,roy.rose@sympatico.ca,13938068,000000121146887,4,4,"Le seul point négatif est que Med était assez impatient. Après lui en avoir faitp part, il m'a avisé qu'il avait très mal au dos......Je crois que lorsque tu travailles au service à la clientèle, que tu ne dois jamais faire transparaître tes états d'âmes...",5
282830,11-NOV-11,10-NOV-11,Carlos,,en,70.30.54.7,Brent.Feilders@sympatico.ca,13928926,000000121165584,5,5,,5
282831,11-NOV-11,10-NOV-11,Ayesha,,en,70.55.29.102,linda.mcglynn@sympatico.ca,13935192,000000121152584,4,5,,5
282832,11-NOV-11,09-NOV-11,Roy,,en,74.56.201.72,amchips@bell.net,13918558,000000121134310,4,4,lower prices,2
282833,11-NOV-11,10-NOV-11,Frank,,en,76.65.7.160,Earla-Herb@bell.net,13928958,000000121167169,,,We need to have Techs located in Ontario.  It took 24 mins. to discover that there was a Bell line problem in the area!  I was told to continue trying to log on to email and the Tech didn't know how long it would take for Bell to fix their problem.,
282834,11-NOV-11,10-NOV-11,Dhia,,en,174.95.237.254,magpie67@sympatico.ca,13935636,000000121151012,3,2,"The problem was identified as a systemic technical problem and service I was informed would resume within three days. It was actually resolved later five hours after my first experiencing it. My internet service has been down  graded to essential plus after many years of High speed internet. I have asked when I could expect to receive better high speed internet service and all your representatives cannot answer my question. I feel that you as an organization have become over focused on selling and up selling and not concentrating on customer service and satisfaction. You have obviously taken on more customers for internet service in my area than your system can properly support. it is only after one year of complaints and the visit of a technician that I was informed that your network could not support the service I had contracted for. This is not good business practice and leaves me in the position of switching service provider because of your inability and unwillingness to address customer questions in an honest fashion. Now the email I received asking me for my feedback was signed by John Watson, 
Executive Vice President Customer Operations, Customer Service. Will I get a response from any one in your maze of bureaucracy to this simple question for information? If I do not before the end of December 2011 I will solve my problem and you will lose yet another customer.   
",1
282835,11-NOV-11,10-NOV-11,Marvin,,en,76.68.83.86,johnden@bell.net,13934148,000000121161677,5,5,,5
282836,11-NOV-11,10-NOV-11,Nasra,,en,174.93.62.166,kquail@bell.net,13934804,000000121159659,3,1,Not lie to your customers.,1
282837,11-NOV-11,10-NOV-11,Darwin,,en,70.54.17.14,dhancocks@sympatico.ca,13931578,000000121165761,5,5,Nothing. Your rep was most helpful and taked us through the whole process.,5
282838,11-NOV-11,07-NOV-11,Lawrence,,en,50.100.69.76,andrewsommers@sympatico.ca,13892766,000000121080588,3,3,Hard to hear and understand your people that could be improved. ,2
282839,11-NOV-11,10-NOV-11,Atkinson,,en,70.24.88.118,gandphorrocks@bell.net,13932530,000000121153669,1,1,Allow me to speak to a trechnician in Canada,1
282840,11-NOV-11,28-OCT-11,Med Hedi,,fr,69.156.216.121,jeangrenier@sympatico.ca,13796218,000000120886283,5,5,,5
282841,11-NOV-11,10-NOV-11,Dawood,,en,50.101.48.93,gcraenen@bell.net,13932608,000000121148444,5,5,"I tried to understand the 2 previous 
Bell Service people,but I ended the conversation because I could not understand them.",5
282842,11-NOV-11,10-NOV-11,Abdulkarim,,en,65.92.173.46,pn.mcleod@sympatico.ca,13937436,000000121160832,5,5,,4
282843,11-NOV-11,08-NOV-11,Raouf,,fr,174.94.104.196,jocelyne089@sympatico.ca,13910898,000000121118188,5,5,,5
282844,11-NOV-11,09-NOV-11,Mohamed Ali,,fr,69.157.137.43,viger.rheaume@sympatico.ca,13928430,000000121139890,4,4,Rien de plus,4
282845,11-NOV-11,10-NOV-11,Ammar,,fr,70.55.166.135,couillard.g@sympatico.ca,13931076,000000121150806,5,5,,5
282846,11-NOV-11,10-NOV-11,Abdul,,en,69.158.51.171,barb77@sympatico.ca,13929874,000000121150361,3,4,"I did not like the first ""solution"" he created - an extra inbox which would have made it harder to search/find. he also never really explained or seemed to know why the problem has occurred.",2
282847,11-NOV-11,10-NOV-11,Kishore,,en,74.12.90.64,alykarsan@sympatico.ca,13929448,000000121150211,5,5,,5
282848,11-NOV-11,10-NOV-11,Wynbert,,en,69.158.68.46,jocelynrichey@sympatico.ca,13934068,000000121151996,5,5,,5
282849,11-NOV-11,10-NOV-11,Ayesha,,en,174.115.198.152,mccarthy_t@sympatico.ca,13936046,000000121147335,5,4,,5
282850,11-NOV-11,10-NOV-11,Luis,,en,76.71.31.206,nzughaiyer@sympatico.ca,13936970,000000121152272,3,3,"Most reps/techs are very polite and helpful. This time the rep began with telling me ""we can't do anything when it is your computer that is the problem"" while the only 2 questions he asked were whether the lights were flickering on the modum and if the other computer in the house was downloading. Eventually it was found as per the rep/tech that the desk top was not downloading well when the laptop was downloading and that should not happen. Presently the problem is resolved. He said if the problem recurs then we might have to change the modum. We are yet to be fully aware of the exact problem as to why the desktop slows down to a snail pace and sometimes does not download when the laptop is downloading. Our computer has been checked and there is no problem with it. The tech checked the speed on our desktop and did affirm that we were not getting the speed we were paying for and our actual speed was considerably slower. He did not direct us to any other department to verify how much money we have paid so far and have been paying for services (high speed) we are not getting. I  appreciate the fact that neither Bell nor us find it ethical or good business practice for customers to pay for services that they do not receive. I told him that though the computer does slow down  but it periodically stopped downloading Nov 6, 7, 8, 9. And even after he found that Bell was providing us with slower speed than what it was charging us, the tech did not do  what  honest business practice dictates. ie ""Let us see if we have charged you for services not rendered""",2
282851,11-NOV-11,10-NOV-11,Wassim,,fr,70.55.167.150,claude530@sympatico.ca,13930946,000000121164356,5,4,,5
282852,11-NOV-11,10-NOV-11,Julio,,en,70.31.83.200,eric.wrate@sympatico.ca,13932134,000000121161425,5,5,your technician was extremley helpful,5
282853,11-NOV-11,10-NOV-11,Jose,,en,174.92.80.165,rwismer@bell.net,13938166,000000121151908,1,1,fixed the problem,1
282854,11-NOV-11,10-NOV-11,Majdi,,fr,174.92.180.201,hrjl2@sympatico.ca,13933260,000000121147934,4,4,Rien d'autre,3
283311,09-NOV-11,08-NOV-11,Med amir,,fr,70.31.210.183,real.groulx@sympatico.ca,13915232,000000121115491,5,5,,5
283312,09-NOV-11,08-NOV-11,Adnen,,fr,65.94.86.182,marginmax@sympatico.ca,13912794,000000121119409,5,5,tout était parfait,5
283313,09-NOV-11,05-NOV-11,Adnene,,fr,65.93.0.14,ambourg2@sympatico.ca,13876882,000000121044604,3,1,être plus à l'écoute,5
283314,10-NOV-11,09-NOV-11,Catherine,,en,76.67.30.215,pigwel@sympatico.ca,13926166,000000121133112,5,4,,5
283315,10-NOV-11,09-NOV-11,Loyda,,en,184.151.63.178,pharsyd@sympatico.ca,13926090,000000121134475,2,1,"Not just say ""google it"" and actually know your own modem router settings",2
283316,10-NOV-11,09-NOV-11,Zaccheus,,en,70.48.252.64,ralk@bell.net,13926420,000000121124158,2,1,"still not working properly, cuts out like power is off in middle of work, get blank screen, dies. had laptop
checked, not battery. I don't know what the heck the problem is.  eventually will get my son to check everything out, but he is busy.
",
283317,10-NOV-11,08-NOV-11,Mohammed,,en,76.67.31.150,whytes@sympatico.ca,13917634,000000121120947,2,2,"I delay calling Bell as it just means frustration!  I again, could not understand customer service rep - very poor English.
Have had very poor internet connection for well over 6 months, had visits from Bell to home and not one person has taken an interest in solving the problem or providing recommendations. I expect a discount or credit of at least for having internet for approx. 50% of time for six months.  Awful service, awful product and I have accounts for satellite tv, 3 cells, long distance and internet with Bell.  Will be shopping for new company soon.",1
283318,10-NOV-11,09-NOV-11,Sam,,en,50.101.170.86,dusty87@sympatico.ca,13920876,000000121136372,4,4,"Would like to see for Prepaid phones text messages sent & rec'd on line to monitor balances.    Our children are with Telus & Rogers and they can sign into their accounts on line and see exactly who the have sent and rec'd text messages from, and how many texts they have used total.  Feel Bell should offer this service also.

If this does not change we will most likely be taking our business to one of them, in the new year when our prepaid balance is done.  This means we will also look into their internet packages and home phones and possibly change everything.

We have been loyal Bell customers since 1989 and we would hope that Bell will make this change so we can continue with Bell, but if Bell choose to not make theses changes we will need to change providers.  We have called and asked Bell about this change and we am told every time they are working on it but it still has not changed.  If you are going to make the change could you give us a date for when it would be launched.  It seems you do not plan to add this feature to your services yet to keep customers you say that you are working on it.  

Roger & Anita Elzinga",2
283319,10-NOV-11,09-NOV-11,Karishma,,en,69.158.16.241,fluidrive@sympatico.ca,13921326,000000121123723,1,2,"Working with Bell on the phone is a nightmare.  The outsourcing is pleasant and well mannered, but you spend more money on these  surveys than you do giving real training and powers to the people you employ to answer questions on the phone.  Really the quality of your service has become a joke where you need to phone in early and be prepared to sit on the phone forever.

please do not waste your clients time by trying to put the blame on well meaning employees with stupid surveys that give vague data to managers to dole out their criticism.

I spent over and hour without answers only to have a real tech cal back another hour later with the information i needed.

",1
283320,10-NOV-11,09-NOV-11,Sam,,en,184.146.145.190,jstephens5@bell.net,13923214,000000121141549,5,3,"Somewhat isn't really fair to the gentlman I spoke with . He was helpful in the extreme. What occured , and which caused me to call the 2nd time, was that when I used my system approx. 2 hrs + after I spoke with him, there was a warning that my anti-virus  was not working. I checked the BIS and it indicated nothing was turned on, so I called the 2nd time. Possibly the work done did not have time to download. My error possibly.",4
283321,10-NOV-11,08-NOV-11,Mohamed,,fr,184.144.144.36,fmaltais_5@sympatico.ca,13908904,000000121120984,3,4,Me dire la cause et comment règlé le problème.,1
283322,10-NOV-11,02-NOV-11,Michael,,en,216.99.65.85,wesser@sympatico.ca,13849792,000000120970837,4,4,,4
283323,10-NOV-11,09-NOV-11,Salvador,,en,76.71.56.159,annick07@sympatico.ca,13918734,000000121125992,4,4,,4
283324,10-NOV-11,04-NOV-11,Henry,,en,76.69.15.5,dwico@sympatico.ca,13866976,000000121032454,4,5,Have english speaking canadian born people answering our calls for help.,4
283325,10-NOV-11,09-NOV-11,Sai,,en,70.51.216.165,tacrow@bell.net,13927824,000000121139891,2,1,Have someone that speaks fluent english I could hardly understand what the person was saying to me and communication with them was very broken.  He did not understand what I was requesting and I had to repeat myself several times.,2
283326,10-NOV-11,09-NOV-11,Rod,,en,70.53.74.144,sandythistle@sympatico.ca,13927120,000000121142937,5,5,"I have been a Bell customer since 1969.
Over the years I have always been amazed
at the outstanding service I receive.At
times, competitors have offered 'deals'
that have been tempting, particularly in today's economy.  But Bell has always
stayed in my home.  I know with Bell I 
will get great service, representatives
who will do their absolute best at resolving any issues that I have with
professionalism, patience anc clear and
concise instruction.  Improve an experience with Bell?  So far that hasn't been a option to ask for; it's already done.  Thanks!",5
283327,10-NOV-11,09-NOV-11,Rym,,fr,206.162.131.205,nicola.c@sympatico.ca,13925520,000000121126325,3,1,,
283328,10-NOV-11,09-NOV-11,Mohamed Amine,,fr,65.94.253.120,chberger@sympatico.ca,13919858,000000121142315,1,1,"Probleme non resolu. Technicien poli mais reponse sans doute incorrecte: 
que des courriels ne puissent venir que sur un ordinateur precis.

Par la suite j'ai moi meme retrouve mes courriels enfouis dans le nouvel ordinateur. Bel et bien descendus.",3
283329,10-NOV-11,09-NOV-11,Eric,,en,76.66.169.200,gretl@sympatico.ca,13921864,000000121125808,5,4,,4
283330,10-NOV-11,09-NOV-11,Alexandra,,fr,70.55.167.217,realetcarmelle@sympatico.ca,13926528,000000121135871,4,4,Le seul commentaire que j'ai est que la personne à qui j'ai parlé hier a été en mesure de comprendre le problème que j'ai tenté d'expliquer à au moins 10 personnes précédemment et elle m'a paru la plus compétente de tous les représentants à qui j'ai parlé depuis le début de cette saga qui n'en fini plus.  J'ai décidé de demeurer client de Bell car j'ai senti qu'elle avait vraiment la ferme intention de régler mon problème une fois pour toute.                                                  ,4
283331,10-NOV-11,09-NOV-11,Mike,,en,174.91.106.118,alexey.kulikov@sympatico.ca,13918488,000000121130342,5,5,,5
283824,09-NOV-11,08-NOV-11,Michael,,en,65.94.123.107,gary072@sympatico.ca,13909180,000000121108550,5,4,"Don't change a thing about your assistance program. ""If it is not broken, don't attempt to fix it"".",5
283825,09-NOV-11,17-OCT-11,Sushil,,en,50.101.88.76,joseph.libralesso@sympatico.ca,13655088,000000120593262,4,4,,4
283826,09-NOV-11,28-OCT-11,Asha,,en,74.15.205.136,rayna99@sympatico.ca,13800818,000000120872947,4,4,,4
283827,09-NOV-11,28-OCT-11,Rabeb,,fr,69.157.88.214,lucie-sylvain@sympatico.ca,13798164,000000120865362,3,,"trop tot pour savoir, vous allez le savoir a ma prochaine facture. Je vais vous le dire. Mon experience de clavardage est un desastre et j essai de reparer ou faire reparer depuis ce temps.",3
283828,09-NOV-11,08-NOV-11,Liz,,en,67.68.50.119,danny.mark@sympatico.ca,13907544,000000121099969,1,1,fully answer my question,1
283829,09-NOV-11,08-NOV-11,Jamel,,fr,70.55.177.18,cojomau@sympatico.ca,13907240,000000121107666,5,5,,5
283830,10-NOV-11,09-NOV-11,Sylvie,,fr,76.64.84.37,kaboose@sympatico.ca,13923360,000000121123650,5,5,"Pour cette fois-là, rien du tout.",4
283831,11-NOV-11,10-NOV-11,Mohd,,en,76.67.100.157,jeff-f@sympatico.ca,13933820,000000121155919,1,1,,2
283832,11-NOV-11,10-NOV-11,Mohammed,,en,76.69.16.15,ificandream@sympatico.ca,13933340,000000121164182,4,4,,3
283833,11-NOV-11,10-NOV-11,Dan,,en,76.69.16.15,ificandream@sympatico.ca,13933342,000000121165888,3,3,,3
283834,11-NOV-11,10-NOV-11,Sinu,,en,70.30.144.241,eboyak@bell.net,13931936,000000121157982,3,3,I talked to two very nice women from CANADA (Hazel from New Brunswick & Niki from Montreal)they did all they could for me then transferred me to a Joy in INDIA for the internet. She tried but couldn't help me fully she was a bit hard to understand. I'm disappointed that your company is still taking CANADIAN jobs out of OUR COUNTRY along with CANADAIN MONEY. Whats the problem we supported BELL for over a hundred years my parents and myself for over 35 years.Lets bring the jobs back to CANADA and keep the money here (I had friends that lost their jobs). When we have more jobs here it lesson the tax load and keeps our economy going (money being spent here in CANADA). Are you so money hungry that the money you save is that important. Try donating some money to these countries it will help more people and guess what you even get a tax break! Thanks for listening I know you won't do anything but maybe you will surprise me and other CANADIANS some day.   Erwin Boyak ,2
283835,11-NOV-11,10-NOV-11,Nicholas,,en,174.92.171.175,dm_peruzzi@sympatico.ca,13931700,000000121164503,5,4,,4
283836,11-NOV-11,09-NOV-11,Victoria,,fr,65.92.84.161,fhenderson@sympatico.ca,13921276,000000121132457,4,4,,4
283837,11-NOV-11,10-NOV-11,Ryan,,fr,70.53.188.233,franciscus@bell.net,13932380,000000121159387,5,4,,5
283838,11-NOV-11,10-NOV-11,Carlos,,en,69.158.76.79,gary.cruise@bell.net,13932546,000000121165133,5,5,,5
283839,11-NOV-11,10-NOV-11,Sarra,,fr,184.148.246.46,junefournier@sympatico.ca,13934392,000000121148055,2,3,Si vous aviez des personnes de notre pays pour répondre à nos questions....on comprendrais mieux nos demandes,4
283840,11-NOV-11,07-NOV-11,Wayne,,en,76.64.136.104,Stella_M@bell.net,13892146,000000121096783,5,4,"nothing really.Representative was friendly, knowledgable and curtious.",5
283841,11-NOV-11,10-NOV-11,Evangeline,,en,69.158.90.79,t.main@bell.net,13939136,000000121163414,5,5,,5
283842,11-NOV-11,10-NOV-11,Christine,,en,76.70.40.126,snitter@sympatico.ca,13938750,000000121153127,5,5,,5
283843,11-NOV-11,10-NOV-11,Kevin,,en,70.55.30.153,r_n_j.eppich@sympatico.ca,13937590,000000121147472,4,4,,4
283844,11-NOV-11,10-NOV-11,Wassim,,fr,67.68.219.41,diane.chene@sympatico.ca,13931586,000000121159136,4,4,,5
283845,11-NOV-11,10-NOV-11,Victor Gabriel,,fr,74.12.160.200,fdamico.ing@sympatico.ca,13932290,000000121152085,5,5,,5
283846,11-NOV-11,10-NOV-11,Timothy,,en,50.101.143.221,jaymacsquash@sympatico.ca,13933676,000000121159917,5,5,"Tim did everything GREAT... ( as long as my next bills reflect our discussions )

my complaint would be towards past experiences...some time ago, i called to get my services bundled ( phone and internet ) as i was getting 2 bills. i called you guys a few times to have everything put together, the rep. i talked to on these occasions( at least twice ) ensured me that it takes some time, but i WILL see the 2 join up and be one bill.  i let some time pass and called back.  the rep. told me the same thing, that they did it and i would see it in some time.. i was working out of town for many months and did not have the time or ability to KEEP CALLING, so i said "" forget it, im getting no where "". i almost called to cancel my services as i was very unhappy.  long story short, yesterday i called to ask about my phone service, when i asked about the 1 bill thing.. the rep. told me right away, that she cant join them because the names on the accounts were different. ( phone - jason macdonald, internet - j macdonald ) so i asked her why... and then to please change my name on the internet to match, so i could join them. so she does this and then tells me i will now see my "" bundle discount "". i almost lost it, as i realized that because of bells incompetence on my original attempts to change the billing, i have not been getting the bundle discount for years!!! i thought i was getting it. so long story short i was very disappointed that this happened, all because someone used my initial for my first name on internet instead of my name. i have been with bell since i started and that is the kind of thing that makes one question if i should stay with bell.  after talking with Tim, he changed my ""old plan "" to one of the new ones as they are a better rate.  so in the end i am happy to now be seeing a lower bill, but am still VERY disappointed to find out that bell cost me hundreds of dollars for nothing!!! 
thank you for your time and letting me vent a little, i will continue service with bell for now, as long as things are they bell has told me they will be...

have a great day, 

jay mac",4
283847,11-NOV-11,10-NOV-11,Gayathri,,en,70.50.45.238,nvamps@sympatico.ca,13936958,000000121154199,2,3,"Ask what I want.
Ask if this is satisfactory.
The web live  program they installed instead of outlook is not easy in the eyes(very light)
who cares ?",2
283848,11-NOV-11,11-NOV-11,Mehdi,,fr,69.156.72.51,j.denis1@sympatico.ca,13933482,000000121167768,5,5,tout est parfait,5
283849,11-NOV-11,10-NOV-11,Victor Gabriel,,en,64.229.136.99,tara.m@sympatico.ca,13939172,000000121163232,5,5,"Nothing, everything was satisfactory.",4
283850,09-NOV-11,08-NOV-11,Romy,,en,70.26.59.179,mariasong@sympatico.ca,13912820,000000121107222,1,1,Train the rep from El Salvador on what customer service is all about. She sighed too much and was rude to me. I was so frustrated that I eventually asked to be transferred to a supervisor whom I later found out is in Ottawa. He was tactful and professional. He resolved the issue.,3
283851,09-NOV-11,08-NOV-11,Colleen,,en,69.156.154.244,jafr@sympatico.ca,13910338,000000121108779,4,4,,5
283852,09-NOV-11,08-NOV-11,Nelson,,en,74.12.149.164,wmschool@sympatico.ca,13917706,000000121121650,5,4,,5
284331,10-NOV-11,09-NOV-11,Robert,,en,70.31.121.108,r.brian.bottomley@sympatico.ca,13926344,000000121135961,1,1,Robert should have called me back when our line was abruptly disconnected in the middle of our discussion. I had to call back 310-Bell to explain the problem one more time to another agent.,4
284332,10-NOV-11,09-NOV-11,Marwen,,fr,74.15.228.37,benoit.forest2@sympatico.ca,13919138,000000121132165,3,2,Éviter l'erreur système en premier lieu.,2
284333,10-NOV-11,09-NOV-11,Tyrone,,en,69.158.68.11,heyjude44@sympatico.ca,13922116,000000121129727,5,5,Nothing. Everything was very positive yesterday. Tyrone was very patient and helpful.,4
284334,10-NOV-11,08-NOV-11,Garry,,en,216.208.103.82,p.mcginley@sympatico.ca,13914326,000000121101345,5,5,"not have over charged me for 20 years causing me to finally after years of loyalty  , move to another provider for phone and and internet,  also find some way for your billing system to keep track of customers who have returned their modems  and not just try and invoice everyone $75 till they complain and supply the tracking number that Bell sent them to return the modem,  no where is you paper work do you tell people to keep the tracking number  but in my case  I have had to deal with this situation before with bell as we have had all sorts of billing issues  for no returned modems that have actually been returned at work as we order a lot of trade show dsl lines ,  so I actually keep my tracking number so when you tried to bill me for the non returned modem I actually had the tracking number ",1
284335,10-NOV-11,08-NOV-11,Suresh kumar,,en,65.94.200.113,gregklein@sympatico.ca,13909584,000000121110176,4,4,Less delay between transferring from customer service reps,4
284336,10-NOV-11,09-NOV-11,Jack,,en,70.29.239.251,snowl@sympatico.ca,13927508,000000121134521,5,5,keep more jobs in canada,4
284337,12-NOV-11,11-NOV-11,David,,en,174.94.22.18,amcdermid1@sympatico.ca,13940780,000000121170964,5,5,,5
284338,12-NOV-11,11-NOV-11,Claude,,en,69.156.28.21,clive-roy@sympatico.ca,13942096,000000121180894,1,1,Provided me with accurate information about the options avaialable to me to obtain a replacement for the faulty adaptor that was preventing Bell's internet router from working.,1
284339,12-NOV-11,11-NOV-11,Timmy,,en,174.94.22.18,amcdermid1@sympatico.ca,13940782,000000121171334,4,4,,5
284340,12-NOV-11,11-NOV-11,Sonia,,fr,70.48.121.254,rheal42@sympatico.ca,13948866,000000121168360,5,5,,5
284341,12-NOV-11,11-NOV-11,Martina,,en,69.156.28.21,clive-roy@sympatico.ca,13942098,000000121170682,1,1,Provided me with accurate information about the options available to me to obtain a replacement adaptor for Bell's Internet router.,1
284342,12-NOV-11,11-NOV-11,Aroua,,fr,76.64.250.49,yolandeblanchet@sympatico.ca,13951060,000000121178925,5,5,,4
284343,12-NOV-11,11-NOV-11,Srinivasan,,en,69.156.28.21,clive-roy@sympatico.ca,13942100,000000121170248,5,5,I shouldn't have to make three calls and speak with three members BEFORE having my needs properly addressed and my concerns properly resolved.,4
284344,12-NOV-11,11-NOV-11,Liz,,en,184.151.63.186,themartins4@sympatico.ca,13950294,000000121182925,5,5,"You did not send me a survey about my call the night before.  No resolution, phone call cut off by Bell (a phone company no less).  I was passed from department to department.  The manager on duty that evening would not speak to me.  This experience last call was very positive and the mistakes made by Bell were cleared up, but what about wasting an hour of my time on Thursday night?  I can not recommend Bell based on my overall experience, combining the two calls.  We have moved our cell phone family plan to Rogers becuase of a hassle with Bell and are considering moving our satellite TV, home phone and internet to Rogers too.  R. Martin",2
284345,12-NOV-11,11-NOV-11,Noureddine,,fr,69.159.118.114,diane.perreault2@bell.net,13942792,000000121172280,4,,"Rien, il faut attendre, on va nous envoyer des filtres que je vais ajouter aux téléphones pour empêcher le grissage.  Si ça règle le problème.  Parfait, si non, je devrai faire venir un technicien.",4
284346,12-NOV-11,11-NOV-11,Aroua,,fr,184.145.182.175,mouellet2011@bell.net,13947640,000000121170099,5,5,Tout Ã©tait parfait!,5
284347,12-NOV-11,11-NOV-11,Danielle,,en,74.14.13.154,www.ferne711@sympatico.ca,13950982,000000121175260,5,5,All issus where completed greatly and staff is excellent in solving all concerned . Yet many phone calls from Bell telemaketing has different methods for a sale which may be too confusing at times. Thanks. Ferne,5
284348,12-NOV-11,11-NOV-11,Rim,,fr,70.51.172.54,tailleferinc@bell.net,13950162,000000121178613,5,5,,5
284349,12-NOV-11,11-NOV-11,Jose,,en,174.91.43.110,zandrew@sympatico.ca,13951112,000000121174943,3,3,This is the second time this problem occurred during this week,3
284350,12-NOV-11,28-OCT-11,Marouen,,fr,184.145.182.175,mouellet2011@bell.net,13799462,000000120873069,5,5,Rien de plus: tout Ã©tait parfait!,5
284351,12-NOV-11,11-NOV-11,David,,en,64.231.162.218,anne.davison@sympatico.ca,13940944,000000121173368,5,5,Cannot think of anything.,5
284352,12-NOV-11,11-OCT-11,Skander,,fr,184.145.182.175,mouellet2011@bell.net,13583800,000000120481738,5,5,Tout Ã©tait parfait!,5
284353,12-NOV-11,11-NOV-11,Ivette,,en,184.147.182.186,dkutt@sympatico.ca,13942848,000000121175096,5,5,,4
284354,12-NOV-11,11-NOV-11,Mauricio,,fr,76.70.130.96,gillesetsylvie@sympatico.ca,13943876,000000121173525,2,2,Temps d'attente trop long. De plus Il m'ont transferer a un autre personne...et encore plusieur dizaine de minute...puis j'ai racrocher. Je suis un professionnel et n'a pas le temps d'attendre. De plus chaque deux mois j'ai un appel que mon compte et retard de payment...et je suis tanner et vais probablement changer de compagnie pour ma compagnie et personnel tres prochainement.,2
284355,10-NOV-11,07-NOV-11,Liz,,en,174.95.218.122,simpsonp@sympatico.ca,13902902,000000121072971,1,1,"I am really tired of dealing with representatives where english is not their first language.  She wasn't as bad as most but I still had to ask her to repeat many times.  The problem wasn't her, although mildly.  Too long a story to sit here and type. If you want to really understand then have someone - from Bell Canada - telephone me.  You are a communications company - are you not?  Patricia Simpson 905-655-7981",1
284356,11-NOV-11,06-NOV-11,Karim,,fr,74.14.188.12,ystmaurice@sympatico.ca,13891792,000000121065104,5,5,Rien. J'ai obtenu ce que j'avais besoin.,3
284357,11-NOV-11,10-NOV-11,Sana,,en,69.158.101.92,erlac@sympatico.ca,13932144,000000121154804,4,4,Improve the english-speaking skills of your India-based call centres. ,3
284358,11-NOV-11,10-NOV-11,Maimouna,,en,65.92.87.60,louis.drouin@sympatico.ca,13935358,000000121154267,4,3,"I HAVE TALKED TO SO MANY PEOPLE  TRYING TO SOLVE MY PROBLEM   WHICH SEEMS  WITH THE COMPANY  SYSTEMS AND NOT ATALL WITHTHE PEOPLES SO I DO NOT REMEMBER   ABOUT WHO  I AM TALKING,   I USED TO HAVE ALL 5 SREVICES WITH BE LL NOW IAM DOWN TO TWO",3
284359,11-NOV-11,09-NOV-11,Rudolf,,fr,76.64.227.254,jdarccamille@bell.net,13922638,000000121128322,2,2,La personne n'avait pas des connaisance pour mes demandes sa réponse était je ne le sais pas....,
282855,10-NOV-11,02-NOV-11,Mohammed,,en,65.93.102.116,advanceremix@sympatico.ca,13837030,000000120990397,5,5,,5
282856,10-NOV-11,09-NOV-11,Salvador,,en,70.49.151.190,roysie@sympatico.ca,13926864,000000121134163,5,2,"I'm having trouble connecting to MSN altho you tech was very helpful the probem has been escalated and it has been in this state for a couple of days
So I'm still waitng to have problem resolved.",3
282857,10-NOV-11,09-NOV-11,Eric,,en,69.158.85.91,hildi_a@sympatico.ca,13922128,000000121135246,5,5,,5
282858,10-NOV-11,09-NOV-11,Sunhith,,en,173.33.212.148,curleyotter@sympatico.ca,13920166,000000121123729,1,1,You could have actually activated my internet.  A week has gone by and it still doesn't work.  I am still accessing the internet through a Rogers modem because you people have not yet connected me,1
282859,10-NOV-11,09-NOV-11,Elvis Francisco,,en,76.69.96.89,johnddunbar@bell.net,13923046,000000121143351,5,5,,5
282860,10-NOV-11,09-NOV-11,Srinivasan,,en,174.88.228.29,alex__graser@sympatico.ca,13918474,000000121136975,4,3,Better english spoken,4
282861,10-NOV-11,09-NOV-11,Nicole,,en,70.26.66.168,mbuckberrough@sympatico.ca,13924866,000000121137710,5,5,,5
282862,10-NOV-11,09-NOV-11,Grant,,en,70.27.1.82,dot41@sympatico.ca,13920772,000000121140271,4,2,,5
282863,10-NOV-11,09-NOV-11,Maria,,en,184.147.200.246,acm.6869@sympatico.ca,13918296,000000121143797,4,4,"It would really be nice to deal with people in Canada. This is Bell Canada and we in Canada pay for thisservice and would like you to employ Canadians.

The folks that helped me were very nice and I understand that they to need jobs BUT Canadian companies doing business in Canada should emply Canadians to do these jobs.",4
282864,10-NOV-11,09-NOV-11,Alvaro,,en,65.92.56.240,charlesandmary@sympatico.ca,13919832,000000121144040,4,4,,3
282865,10-NOV-11,09-NOV-11,Sayeeduddin,,en,64.228.210.203,colin.bowen@sympatico.ca,13920066,000000121124300,5,5,,5
282866,10-NOV-11,09-NOV-11,Nebgha,,fr,208.94.109.2,tiger.legault@sympatico.ca,13928064,000000121128856,3,4,,4
282867,10-NOV-11,09-NOV-11,Larissa,,en,216.209.110.31,schoots@sympatico.ca,13927174,000000121129456,5,5,"Nothing. If all my problems were solved as cheerfully and efficiently as this one life would be great.
If only I could get affordable broadband in this area!",5
282868,10-NOV-11,09-NOV-11,Chuck,,en,174.92.33.138,pat052@sympatico.ca,13925868,000000121138150,5,5,,5
282869,10-NOV-11,09-NOV-11,Nora,,en,74.14.103.86,bjcloes@sympatico.ca,13919300,000000121127016,5,5,not much,4
282870,10-NOV-11,09-NOV-11,Tathiana,,en,70.26.26.184,rmurtick@sympatico.ca,13926692,000000121125229,2,1,Fixed the problem,2
282871,10-NOV-11,09-NOV-11,Pradeep,,en,69.158.169.101,paradisraymond@bell.net,13925848,000000121135673,4,2,i am still having problem yesterday was working good but this morning came back like befor i think this area is not set for fibre 6 i will need to cange to some thing elsebecause all used this is to check my astrologe also some other product s the gentleman  fix it yesterday  but its back to slow again the wwhell keeps spining and spining for about (1 minute) so i think i willhave to do something to make it faster,5
282872,10-NOV-11,09-NOV-11,Dhia,,fr,65.94.253.120,chberger@sympatico.ca,13919860,000000121138089,5,5,Mot de passe changé avec succes.,5
282873,11-NOV-11,10-NOV-11,Porushotham,,en,67.70.68.194,wgduncan@sympatico.ca,13939834,000000121158360,5,5,,5
282874,11-NOV-11,10-NOV-11,Khan,,en,70.51.72.21,m.casasola@sympatico.ca,13935562,000000121154741,5,5,Totally satisfied,5
282875,11-NOV-11,10-NOV-11,Reshma,,en,65.92.205.3,dmcallister001@sympatico.ca,13931706,000000121158086,4,4,Find someone who speaks ENGLISH well,4
282876,11-NOV-11,08-NOV-11,Priyanka,,en,70.49.29.138,gordanddawn@sympatico.ca,13909510,000000121102590,1,,Consistency with what your tecs tell customers. Tecs to have the right info to pass along and not have customers run all over to try to fix the problem.,2
282877,11-NOV-11,10-NOV-11,Michael,,en,216.209.139.85,silvan.demedici@sympatico.ca,13938654,000000121151654,5,5,Nothing.,5
282878,11-NOV-11,10-NOV-11,Salvador,,en,174.92.240.110,arnoldus@bell.net,13929708,000000121148366,5,5,,5
282879,11-NOV-11,10-NOV-11,Ramzi,,fr,184.144.184.197,macj790@sympatico.ca,13935612,000000121165069,5,5,,5
282880,11-NOV-11,09-NOV-11,Elmer,,en,76.69.2.61,wal@sympatico.ca,13928500,000000121135192,4,4,,5
282881,11-NOV-11,10-NOV-11,Zishan,,en,70.54.128.56,reno.direnzo@sympatico.ca,13937756,000000121160767,4,4,,4
282882,11-NOV-11,10-NOV-11,Souhail,,fr,174.93.145.56,georges021@sympatico.ca,13932632,000000121166933,4,4,Tout à bien fonctionné ,5
282883,11-NOV-11,10-NOV-11,Daniel,,en,70.50.60.28,danpundyk@sympatico.ca,13931282,000000121159200,,,"My answeres are not representative as to the service for I must explain.For 10 years my service has beeen worse than a phone modem-I've been calling and I have the performance package and anything over 3 is acceptable I am told by your ignorant, arrogant,obnoxious oximoronic reps in the billing department. Again the same thing over and overa technician will say the best you will get is 2.55 and sometimes over 3 because you are on the FRINGE.Now today I talked for 3 hours about my internet that has been pirated for 3 months and my service worse than a phone modem-another issue and FIASCO. HOWEVER-Later in the day I got an unexpected and very surprising call from ORV employee# 6014977 a very polite, sharp, responsive technician. Well guess what----- He did some tweaking on line talking to me and I'm getting better speed however he said it's not acceptable and he indicated let's see how it works for the weekend and he is going to personally call me back (actually was setting up for a technician to come this Sunday) next week to follow up and take further corrective action to get my speed where it should be. I have better speed at the moment however I've put up with 10 years of BULLSHIT EXCUSES (excuse the language-I think you would be bent as well)why I have lousey speed. This gentlemen ORV gets an A+++ when it comes to service and is on a MISSION to resolve my issue.I would appreciate if you passed on to him that he is a superior employee -someone I would want working for me--I've supervised probably 4,500 people in my job and just talking to him he would fall in the upper end of the 1% in terms of productivity. If you had 50 more like ORV you could get rid of 500 other slugs.ORV deserves some form of recognition----if you can't give it to him you let me know and I will do so.
Dan Pundyk",
282884,11-NOV-11,09-NOV-11,Victoria,,en,99.237.174.21,russ@sympatico.ca,13926910,000000121137340,4,4,There was an IE link created on my desktop to bellmail when Bell Internet Security Services was installed many moons ago.  This worked very well for me until recently when the link now goes to the French Logon screen.  Please be careful when you make changes.,4
282885,11-NOV-11,08-NOV-11,Cecile,,en,70.50.218.173,kscholze@sympatico.ca,13911720,000000121114064,5,5,,5
282886,11-NOV-11,26-OCT-11,Faqria,,en,174.88.8.225,mariakarnis@bell.net,13771144,000000120824472,5,5,,5
282887,11-NOV-11,18-JUN-11,Faqria,,en,70.26.18.24,johnafournier@bell.net,12349061,000000117888777,5,5,,5
283332,09-NOV-11,30-OCT-11,Grant,,en,184.144.130.14,rebeccakgagne@bell.net,13818192,000000120912637,4,4,Transferring customer less and refraining from asking customer to confirm same questions with every agent they speak with. In doing so I wouldn't spend as much time on the phone and get to solving the issue faster,4
283333,09-NOV-11,08-NOV-11,Jamel,,en,70.49.81.230,john.papadopoulos@sympatico.ca,13910964,000000121117569,5,5,nothing your rep took care of evrithing,5
283334,09-NOV-11,08-NOV-11,Mounira,,fr,76.66.193.17,jacqueslapalme_8@sympatico.ca,13910328,000000121103489,5,5,Rien.  Tout a été parfait.,5
283335,09-NOV-11,08-NOV-11,Wahida,,en,174.92.176.108,north4niemans@sympatico.ca,13914184,000000121105484,1,1,Help me.,1
283336,09-NOV-11,08-NOV-11,Larissa,,en,70.26.111.65,wolvesden22@bell.net,13917710,000000121102016,5,5,Nothing,5
283337,09-NOV-11,09-NOV-11,David,,en,70.48.43.250,rowlands9@sympatico.ca,13915682,000000121122809,5,5,The techs. must be communicating over a compressed line - they are very difficult to hear most of the time.,5
283338,09-NOV-11,08-NOV-11,Milo,,en,38.108.87.20,jdouglasthompson@sympatico.ca,13910542,000000121108469,5,5,,5
283339,09-NOV-11,08-NOV-11,Luis,,en,69.157.3.163,kg.robinson@sympatico.ca,13911558,000000121111741,5,4,"After installing a new modem,my computer is now working better than it has for a long time....thanks for good help    Ken",5
283340,09-NOV-11,08-NOV-11,Ajay,,en,174.93.69.250,hugh.mclachlan@sympatico.ca,13910056,000000121120361,4,4,It  took a long time to talk to a rep other than that nothing comes to mind.,4
283341,09-NOV-11,08-NOV-11,Ghislain,,en,74.14.103.96,ddamm@sympatico.ca,13907720,000000121108433,5,5,very good service. No complaints,5
283342,09-NOV-11,08-NOV-11,David,,en,70.26.56.180,mmccance@sympatico.ca,13913640,000000121108387,5,4,the time of waiting is too long,5
283343,09-NOV-11,05-NOV-11,Orlando,,en,184.144.65.113,redsquirl03@bell.net,13883298,000000121048027,3,2,My internet keeps turning off and still is doing it since I've contacted technical services ..  I've ask for a certain channel in my package that hasn't happened  .  ,2
283344,09-NOV-11,08-NOV-11,Gloria,,en,174.95.9.35,philips@sympatico.ca,13914740,000000121122273,5,5,,5
283345,09-NOV-11,03-NOV-11,Maryssa,,en,70.53.109.218,ss.cohmer@sympatico.ca,13861982,000000120998091,2,2," Could have told me when I first enquired about buying the modem outright that I wouldnt be able to purchase it because I have unlimited account . Instead , you wait till I get the modem & send old one back, charge me an extra networking fee , then tell me I cant purchase the modem & still have to pay monthly rental of the modem.",2
283346,09-NOV-11,08-NOV-11,Nadia,,fr,70.51.173.219,mauricegoulet26@sympatico.ca,13913100,000000121099574,5,4,,5
283347,09-NOV-11,31-OCT-11,Tony,,en,70.26.111.65,wolvesden22@bell.net,13829482,000000120927260,4,4,,4
283348,09-NOV-11,06-NOV-11,David,,en,76.71.73.167,jakoon1@bell.net,13888056,000000121060464,3,2,"Improve on your internet services which include speed (both uploading & downloading) ,performance and also not misguide the public by telling us that the speed for the plus package will be up to 6 Mbps when it is impossible to get anywhere close to that.    ",2
283349,09-NOV-11,24-SEP-11,Sam,,en,76.69.67.21,clifton@bell.net,13380812,000000120113534,4,4,Just keep up the good work :-),4
283350,09-NOV-11,08-NOV-11,Radhika,,en,184.148.115.10,hodgsonfamily@sympatico.ca,13909976,000000121121230,2,5,listen to me when I explain what th eproblem is,4
283351,09-NOV-11,08-NOV-11,Atoiya,,en,76.69.153.151,karim.lalji@sympatico.ca,13911392,000000121100786,4,5,One thing you can improve is you should have more customers reps like Atoiya to help customer.Keep up the good work.,5
283352,09-NOV-11,08-NOV-11,Johanna,,en,76.67.11.186,margarida.paiva@sympatico.ca,13912786,000000121120757,5,4,,4
283353,09-NOV-11,08-NOV-11,Ramzi,,en,65.94.24.38,jl.faucher@sympatico.ca,13910816,000000121121692,5,5,,5
283354,11-NOV-11,10-NOV-11,Ruth,,en,174.92.14.147,marg.glen.taylor@sympatico.ca,13935766,000000121156609,4,4,Use Canadians instead of India based customer service.,4
283355,11-NOV-11,10-NOV-11,Steve,,en,207.164.79.48,s.wristen@sympatico.ca,13938202,000000121167426,5,4,"not have so many times when I have to reboot
my box.
Your rep was friendly helpful and a pleasure
to speak with someone in Ottawa..someone 
that understands and is not simply taking a call
because it was Outsourced' ..that was nice change.
",4
283356,11-NOV-11,10-NOV-11,Karla,,en,65.94.61.96,susanlumbers@sympatico.ca,13939038,000000121148148,5,5,not a thing,5
283357,11-NOV-11,10-NOV-11,Sumithra,,en,65.93.117.116,cblue55@sympatico.ca,13930642,000000121146013,4,3,"Please stop having people with STRONG accents on the phone to help people as they are so difficult to understand.  When communication is the goal, this is a huge problem.",3
283358,11-NOV-11,11-NOV-11,Sweta,,en,70.54.134.96,patrick.fung082@sympatico.ca,13937172,000000121167731,5,5,,5
283359,11-NOV-11,09-NOV-11,Alex,,fr,174.93.188.96,rachrene@sympatico.ca,13926398,000000121124566,5,5,"le technicien a fait un super beau travail, même plus que j'espérais",5
283360,11-NOV-11,10-NOV-11,Edwin,,en,64.231.144.27,21struzzis@sympatico.ca,13928874,000000121151690,5,5,,5
283361,11-NOV-11,10-NOV-11,Ronda,,en,174.88.42.37,sunita.p@sympatico.ca,13939006,000000121149406,5,5,nothing,5
283362,11-NOV-11,10-NOV-11,Jason,,en,70.26.187.156,longhaulbri@bell.net,13935322,000000121162872,5,5,,5
283363,11-NOV-11,10-NOV-11,Arun,,en,65.94.114.234,r.j.reid@sympatico.ca,13937566,000000121157621,2,1,My call should have been referred to a person or dept. that could answer my problem.,
283364,11-NOV-11,10-NOV-11,Mariama,,fr,184.145.169.103,vjurkovic@sympatico.ca,13939736,000000121155717,5,5,,5
283365,11-NOV-11,10-NOV-11,Philo,,en,70.24.160.25,deascott@sympatico.ca,13931462,000000121158501,2,1,"if the rep was aware of my previous calls regarding the same problem, she would not have asked me to go through the initial steps, again, only to find out that didnt fix the problem the first few times I had called, why would it help me this time?",1
283366,11-NOV-11,10-NOV-11,Mouna,,fr,65.93.12.243,lubi@sympatico.ca,13935434,000000121147231,2,1,Éviter de penser que le client divague.,4
283367,11-NOV-11,06-NOV-11,Zohra,,fr,174.94.102.50,michelle.vaillancourt3@sympatico.ca,13889556,000000121057369,5,5,Rien de plus,4
283368,11-NOV-11,10-NOV-11,Chad,,fr,184.151.127.239,martincote6@sympatico.ca,13935914,000000121160103,3,2,Je trouve que le sondage est nul?,2
283369,11-NOV-11,09-NOV-11,Mourad,,fr,70.53.218.131,jplcpl@sympatico.ca,13923176,000000121143848,5,5,,4
283370,11-NOV-11,08-NOV-11,Sujay,,en,70.31.2.175,kathryn.bennett060@sympatico.ca,13911436,000000121121146,4,3,by the time I had tried the automated trouble shooting which didn't help and then waited on hold for over 45 minutes I had spent at least an hour waiting to hear that my set up is fine and the problem was at sympatico. I asked if I could have found out on your website that sympatico was experiencing difficulties and the answer was no. If you had did this it would save your customers huge amounts of time and show some respect for the value of their time. A total waste of my time could have been avoided.,2
283853,09-NOV-11,08-NOV-11,Sandra,,en,174.89.136.184,bill2020@bell.net,13906112,000000121100533,3,1,"Connect me with someone who would have some flexibility, and would have the authority make a decision regarding my situation. I was passed from dep't to dep't, no-one with the authority to address my problem. I was looking for a way that I could continue to have the same level of service for the same price I currently have with Bell. From various representatives I was offered various plans, both portable and high speed. Unfortunately they were not compedative with what is available in the marketplace. There was no flexibility in these plans. Previous calls I made to Bell's Executive Office 866 317 3382 were never returned. Bell used to refer customers to a retention department where some flexibility was shown to retain customers. The bad experience is not from your people who are very polite and try to be helpful. The problem is with your system which is not user friendly.",1
283854,10-NOV-11,09-NOV-11,Johanna,,en,70.31.121.108,r.brian.bottomley@sympatico.ca,13926342,000000121136858,3,2,"Resolve the issue in a more timely fashion (this issue has been going on for most of the year).Focus on customer satisfaction and customer retention and acknowledge the fact that the Internet service delivered was did not meeting the customers expectations based on what the customer was paying for ( ""legacy"" UltraHigh speed service).  Joanna understood my problem and was willing to provide me a months credit (she was unable to provide a higher credit , which I requested, without mgmt approval). When she approached her manager for approval, he would credit me only $25 stating that Bell does not guarantee download speeds, and since as I was former Bell employee, I should have known that. Appears the culture towards customers or former employees has dramatically changed somewhat since I left Bell.",4
283855,11-NOV-11,10-NOV-11,Brenda,,en,70.31.49.8,walterlee@sympatico.ca,13939786,000000121166386,5,5,"It took me about 20 to 25 minutes of waiting to speak to a customer care representative. Once I got Brenda online,, it took about 2 minutes to resolve the issue.",4
283856,11-NOV-11,10-NOV-11,Alexander,,en,76.64.199.172,louis046@sympatico.ca,13935364,000000121154177,4,4,Nothing really,4
283857,11-NOV-11,10-NOV-11,Mohammed,,en,174.88.218.17,stucunningham@sympatico.ca,13938968,000000121149972,4,4,I had a few more questions but that is not the fault of the person who looked after me.,5
283858,12-NOV-11,11-NOV-11,Khan,,en,64.228.89.111,b.petersen@sympatico.ca,13941156,000000121178404,1,1,"Fixed the problem.
The tech. support person was very pleasant and tried her best to resolve the problem - extemely slow download speed, but so far, has not been able to help me.  A filter is beings sent to me to see if that helps, but I'm not optimistic.",2
283859,12-NOV-11,11-NOV-11,Oscar,,en,174.91.11.75,dougpl@sympatico.ca,13942968,000000121169230,3,3,Your technition should taken over my computer remotely as the problem reappeared later the same day.The second time the technition took over my computer. Hopefully it will be OK this time.                         ,5
283860,12-NOV-11,11-NOV-11,Luis,,en,76.67.206.95,fishpol@sympatico.ca,13943468,000000121179976,5,5,,5
283861,12-NOV-11,11-NOV-11,Steph,,en,70.54.39.177,lynn.hancock@sympatico.ca,13946506,000000121168897,4,5,,4
283862,12-NOV-11,11-NOV-11,John,,en,69.159.12.157,john.bassett@sympatico.ca,13945270,000000121168379,5,5,,5
283863,12-NOV-11,10-NOV-11,Tom,,en,76.66.85.227,iladouceur@bell.net,13933360,000000121159864,2,2,stop beating around the bush,3
283864,12-NOV-11,11-NOV-11,Tathiana,,en,184.147.183.128,dlmathewson@sympatico.ca,13942862,000000121174250,5,4,,5
283865,12-NOV-11,11-NOV-11,Wissem,,fr,70.53.170.24,miche.102@sympatico.ca,13947278,000000121187017,5,5,j'ai été bien servi et le monsieur a été tres courtoi,5
283866,12-NOV-11,11-NOV-11,Nicole,,en,184.147.224.61,john.baily@sympatico.ca,13945266,000000121172494,4,2,Bell should not send me notice of special introductory offer for Fibe TV + Fibe Internet when they are not yet available at my address.  Why are they not available to me?  John Baily,2
283867,12-NOV-11,11-NOV-11,Bradley,,fr,184.144.151.53,chantia@bell.net,13941882,000000121185602,5,5,N/A,5
283868,12-NOV-11,11-NOV-11,Yves,,fr,69.157.178.42,danielrawdon@sympatico.ca,13942476,000000121171797,4,,Il existe encore un problème. C'est pas normal que je doive uliliser un autre navigateur que sympatico afin d'accéder à mes POP,1
283869,12-NOV-11,11-NOV-11,Omar,,en,70.29.253.113,melanie.hatcher021@sympatico.ca,13947152,000000121173802,5,4,"The technician arrived about 2 hours after I placed the call.  When he arrived he was very friendly, very informative and checked every possible avenue in order to find the problem.  He was probably the nicest service technician I have had to deal with.  I don't see how he could have done anything better.",4
283870,12-NOV-11,11-NOV-11,Ayoub,,en,70.49.62.54,macoandsue@sympatico.ca,13946608,000000121183353,5,4,,4
283871,12-NOV-11,10-NOV-11,Sana,,en,174.93.25.15,flitzyontop@sympatico.ca,13932320,000000121147138,2,2,"Step it up. You're not the only service provider. For the amount of money you charge me, I could just cancel my service, get a knock-off cell phone (NOT from you) and use the internet at about 1000 locations for free in my neighbourhood. I was basically 2 days without service, held hostage waiting for the new part to be delivered and totally stressed over it. Don't hand me some insincere apology either. There are way better deals available.",2
283872,12-NOV-11,11-NOV-11,Kalthoum,,fr,174.93.244.212,diane.gagnon4@sympatico.ca,13942790,000000121172378,4,4,"Si, lorsque l'on m'a rejoint en juin dernier pour me proposer des forfaits plus avantageux, les changements à mon forfait téléphone et internet avaient été faits correctement, je n'aurais pas eu à vos contacter afin d'apporter les corrections.  Merci.  ",5
283873,12-NOV-11,11-NOV-11,Charles,,en,69.156.48.131,denise.bowes@sympatico.ca,13942712,000000121181343,4,3,"have everything handled by one person instead of ""5""also still waiting to see if things are carried through.email states hdpvr is rent free for 36 months!!i was told it was to replace mine at ""no cost"" so already something different.was on the phone for ""2 hours"" very frustrating.would like response to my concern!!!thanks denise",4
283874,12-NOV-11,11-NOV-11,Anne,,en,174.88.133.30,mumsie@sympatico.ca,13947736,000000121179350,4,4,"Over all it was handled very well
",5
283875,12-NOV-11,11-NOV-11,Diego,,en,76.67.93.62,george.papas042@sympatico.ca,13943754,000000121181922,5,5,nothing,5
283876,09-NOV-11,08-NOV-11,Juan,,en,70.27.35.181,hamell@sympatico.ca,13909754,000000121113135,5,5,"In this case, nothing.  The representative was polite and patient and the concern was resolved as quickly as I could respond to his directions.

This experience was pleasant and painless.",5
283877,09-NOV-11,08-NOV-11,Claudia,,en,174.94.37.88,bwilliams16@sympatico.ca,13906520,000000121120707,5,4,i waited on the line for 45 minutes before the rep arrived. not too happy about that.,4
282360,05-NOV-11,04-NOV-11,Temsu,,en,70.31.83.161,robert.pennock@sympatico.ca,13873874,000000121022394,5,5,,5
282361,05-NOV-11,31-OCT-11,Sana,,fr,174.91.239.140,jjalbert_9@sympatico.ca,13824148,000000120915730,1,1,Elle n'a pas été capable du tout de régler mon problème et m'a dit que quelqu'un m'appellerais dans 48 heures maximum.  J'ai l'afficheur et un répondeur et personne ne m'a appelé depuis.  Nous sommes aujourd'hui le 5 nov.  Je pense sérieusement à changer de fournisseur.,2
282362,05-NOV-11,04-NOV-11,Souhaib,,fr,184.145.216.184,marc.turmel@sympatico.ca,13871246,000000121038331,5,4,,4
282363,05-NOV-11,04-NOV-11,Moemen Belleh,,en,174.88.118.222,n.lapensee@bell.net,13872480,000000121035716,1,1,Supervisor should have returned call as promised (within 10 minutes I was assured)... Never happened. ,2
282364,07-NOV-11,06-NOV-11,Reginald,,fr,69.70.251.142,l2b2@bell.net,13888756,000000121057875,5,5,"L'attente du service avant résolution du problème. peut importe le sujet chez Bell vous maintenez d,annéeé en année cette réputation du mauvais service au lieu de répondre par le biais d'une personne à votre fidèle clientèle. vous faites de nous des otages lorsque l'on a un p roblème. Même si vous avez en finale la solution, ça laisse toujours un goût amer toute cette attente interminable dont personne chez vous ne se soucis.",4
282365,08-NOV-11,07-NOV-11,Mohamoud,,fr,174.93.145.41,sylvain.dorais@bell.net,13903394,000000121082170,1,4,"Le problème ne vient pas du 7 novembre 2011, à 14 h 55, non il provient des deux appels précédents de la fin octobre et du début novembre parce qu'on jamais transféré mon compte internet à ma nouvelle adresse même après trois appels, un avec celui qui nous a vendu tous vos services, deux au appel au service soutien technique me disant qu'ils ne pouvaient rien faire parce que mon compte n'avait pas été transféré et encore une autre fois avec le service à la clientèle qui a confirmé que ça serait réglé dans les 24 à 72 heures et ça n'a pas été réglé et par la suite, le jeudi 3 nov je crois on m'a donné un   numéro de confirmation que le problème serait réglé le 07 nov lorsque j'ai appelé à cette date il n'avait pas encore été réglé. Donc ça a du prendre plus d'une semaine et quatre coups de téléphone pour faire transférer mon compte à ma nouvelle adresse",1
282366,08-NOV-11,07-NOV-11,Rudys,,en,174.89.29.228,wj_brebner@bell.net,13904360,000000121081940,4,4,Rudy was the rep and he was wonderful. I felt however that the installers had left me rather high and dry and it was Rudy that had to get me set up on the new system.  I am not very techie and the installers said that I was all set to go but several hours later I was and that was due to Rudy's help.  You will probably see another ref no 121084479 and I will comment on that one separately.  Again though Rudy was most helpful and courtious.  Thanks ,4
282367,08-NOV-11,07-NOV-11,Neila,,fr,70.30.241.73,claire.ledoux@sympatico.ca,13894222,000000121069151,4,5,,4
282368,08-NOV-11,07-NOV-11,Adam,,en,174.92.122.102,kilcoo@bell.net,13898418,000000121075979,5,5,,4
282369,08-NOV-11,07-NOV-11,Greg,,en,70.52.221.183,cheesemeadow@sympatico.ca,13894094,000000121081013,2,3,"I had about six calls to 310-BELL before I actually reached someone in Canada who spoke decent English and could understand me. PLEASE stop this off-shore phone call centre practice! The call centre in Hamilton ON is very noisy and it was still difficult to hear my agent due to background chatter. Ultimately I spoke with a very nice and fairly helpful agent outside of London ON.  But seriously, six calls in order to get to a coherent person?

You are Bell ""Canada"". Please keep the services, the employment, the business in Canada. This makes a -very- big difference to many of us.

I have switched to a phone carrier who does not have off-shore/out-of-country call centres.

",1
282370,08-NOV-11,07-NOV-11,Sushil,,en,70.53.223.232,szelnicker@sympatico.ca,13903430,000000121068385,5,5,,5
282371,08-NOV-11,07-NOV-11,Mohamed Sabry,,fr,174.91.207.188,gilles323@sympatico.ca,13896274,000000121093298,5,5,merci,4
282372,08-NOV-11,07-NOV-11,Lance,,en,208.113.60.118,VeronicaCollins@bell.net,13892163,000000121072191,1,2,"I spent an hour on the phone being passed through to multiple representatives in order to get my account off of hold, and change my address to where the new account would be. The follow up e mails summarizing the call had my address incorrect, and stated that my account was being put on hold and not being taken off. The reps that I spoke didn't seem like they knew what they were doing and passed me around. I also asked for some more information regarding the receiver box I had, as at my past place of residence I had a satellite, and my new place of residence doesn't have a satellite receiver as it is in a condo. When I asked how my service would work the response I got was ""just plug it in"" which doesn't answer my question. Tonight I will be just ""plugging in"" my T.V. and if the service with the reps later this evening is anything like it was yesterday I will be cancelling all Bell services. Overall I am very unsatisfied.",1
282373,08-NOV-11,07-NOV-11,Tanveer,,en,184.147.14.202,david.rintoul@sympatico.ca,13894736,000000121096677,3,4,Reduce wait times to speak to a representative and have representatives with a better command of the English language.,3
282374,08-NOV-11,07-NOV-11,Tony,,en,70.49.175.194,peterdclarke@bell.net,13901228,000000121094860,5,5,,4
282375,08-NOV-11,07-NOV-11,Julie Anne,,en,207.107.7.254,rm.oliva@sympatico.ca,13902018,000000121095344,5,5,,4
282376,08-NOV-11,06-NOV-11,Ahmed,,fr,69.159.130.104,prattelafrance@bell.net,13890296,000000121064869,4,5,,4
282377,08-NOV-11,07-NOV-11,Seifeddine,,fr,70.55.177.185,ceillier@bell.net,13894008,000000121069694,5,4,,5
282378,08-NOV-11,07-NOV-11,Andrea,,en,69.158.164.56,ian.anderson024@sympatico.ca,13896896,000000121094880,5,5,Can't think of anything,5
282379,08-NOV-11,07-NOV-11,Kevin,,en,70.49.14.173,keith_hutcheson@sympatico.ca,13898324,000000121073534,5,5,very happy with the service -no suggestions,5
282380,08-NOV-11,05-NOV-11,Naveenkumar,,en,70.24.89.72,jennifer.abreo@sympatico.ca,13880246,000000121054935,4,2,"I have no problem with the young man from India or from the Manila, my problem is why do we go outside of Canada to solve a problem in Oakville Ontario. With unemployment so high here and so many young people  here that need jobs. Stop doing this I am mad at Bell Canada . This is 2nd time someone has done something (your employees) to our line. It is very  hard on my family with 2 university students here and we cannot depend on Bell's service. How can I be happy with Bell when both times in 1 month you have cut our service (phone and now Internet).  ",
282381,08-NOV-11,07-NOV-11,Alex,,en,216.218.29.138,rforgione@sympatico.ca,13901880,000000121086416,1,4,Decrease of departments and educate your staff better to handle each and every situation,1
282382,08-NOV-11,07-NOV-11,Juan Carlos,,en,70.24.169.50,colinvysick@bell.net,13894342,000000121077956,5,5,,5
282383,08-NOV-11,07-NOV-11,Cecilia,,fr,65.94.10.39,sandra_richard@sympatico.ca,13902546,000000121082386,5,5,In the future please send me the survey in english,5
282888,08-NOV-11,31-OCT-11,Charles,,en,76.69.15.29,mary.ian@sympatico.ca,13825898,000000120924231,2,1,"On Oct 28th I received an email from Customer Care, Adrew Wright VP Customer Care had his name at the bottom.  He told me that due to an oversight on Bell, I hadn't been charged for Internet and in November I would begin to be charged $65 for internet.  Since 2004 I have paid for a phone/internet bundle which began at $49.95/month it has increased to $71/month this year.  I always was under the assumption I was paying for the bundle.
Due to such a huge increase of $65, I phoned Bell on the 31st and cancelled the internet service, and I will also be moving my phone.
Charles couldn't find any info on my account about my internet, other than my bell internet username, but couldn;t cancel the service for me.  He passed me on to someone in your Hi-speed department who told me he has cancelled it.  I asked him to send me a confirmation e-mail of the cancellation to my sympatico account and I've never received it (over a week ago).
I still have a modem if you want it back tell me where to take it.
This service doesn't surprise me, as this is what I've been accustomed to from Bell over the years.
Unfortunately, your company cannot communicate clearly, and service your customers.  
You left me no choice but to end my relationship with Bell.",2
282889,08-NOV-11,03-NOV-11,Edwin,,en,174.91.95.13,ruth.zelding@sympatico.ca,13861154,000000121014623,4,5,,5
282890,08-NOV-11,02-NOV-11,Harathi,,en,184.147.15.22,jimalbright@sympatico.ca,13842728,000000120969363,4,4,"Sounds like I was talking to someone in India! Didn't ask, just assumed and was hard to understand.",3
282891,08-NOV-11,07-NOV-11,Carlton,,en,64.231.184.65,mike.montaigne@sympatico.ca,13900154,000000121096856,3,3,"There were some immediate problems with understanding the issue we were experiencing.  With further examination it appeared that it was a widespread problem from the CO.

However, between the beginning and end of the conversation it was suggested that our DSL modem was the issue.  The fact that we do NOT use a bell supplied modem but a Dlink modem compatible of ADSL/ADSL2/ADSL2+ was not the source of the problem.  Suggesting that our modem was incompatible (when its an ADSL) modem is absurd and mildly offensive as it is cable of handling far better service than your infastructure is able to provide.  I have a degree in networking and find it insulting when representatives suggest facts that are blatantly false.

I do not like misrepresentations of facts, nor do I like suggestions that the 'bell' phone cable etc... is the only item that will work in providing service.  Cat3 or Cat5 cables can be bought frequently (and pre tested to standard).  I also test all of my cables with a cable tester and tone all of my phone jacks.

In the future having representatives that understand asynchronous and synchronous DSL and the appropriate devices to use this communication medium (or WAN technologies in general) would be appreciated.  

We have had numerous problems with our connection (which have been noted before) including having our connection being throttled.

Thanks for your consideration",2
282892,09-NOV-11,07-NOV-11,Gabriela,,en,76.67.135.26,wgomoll@sympatico.ca,13904304,000000121078499,1,1,"My internet connection was down. Before calling, I did all of the usual troubleshooting and then checked the Bell service status site via my cellphone before calling. I waited on hold for 47 minutes only to be told that a server was down despite the fact that the website said all systems were available.

I don't know why the website did not indicate the problem or why a message couldn't be added to the phone system when there is a wide-spread outage like this. The rep I spoke to said that it was affecting all of 416 and 905.

So, my issue is not with the particular rep that I spoke to but that the outage was not communicated to customers efficiently. I wasted 47 minutes waiting on hold and my internet was down for 2 hours. I needed the internet connection to do my work so I missed three hours of work that day.",2
282893,09-NOV-11,10-OCT-11,Serina,,en,50.101.148.73,fjudd@sympatico.ca,13567434,000000120457581,4,4,Have some one in Canada to talk to not in India .Accent is hard to understand at times.,4
282894,09-NOV-11,01-NOV-11,Sondes,,fr,65.94.178.130,piergoudreau@sympatico.ca,13834824,000000120948387,2,1,"Bell ma fait perdre mon temps pendant 1 mois. suite au recepteur 4292 qui ne fonctionne plus comme il doit , selon votre tech a cause des arbres. Je n'ai plus le service que je payeait pour et la fascture sera la meme!!!! vous avez un probleme. C'est moi qui Paye alors je vais décider ce que je paye et ce que je ne paye pas.",1
282895,09-NOV-11,17-OCT-11,Priyanka,,en,70.49.225.249,petrocco@bell.net,13659532,000000120620933,4,4,all   is   good,4
282896,09-NOV-11,08-NOV-11,Tony,,en,70.50.183.123,dandcevans@bell.net,13907496,000000121099649,5,4,"You could have called to say when you were not going to come. after appt #1, #3, #4 when you were going to be late.I had lost wages to be home on 2 occasions. Finally at the 3rd appt the nice fella took care of our needs. ",3
282897,09-NOV-11,08-NOV-11,Alun,,en,70.49.13.74,meade17@sympatico.ca,13913210,000000121119773,3,2,"As I only talked to Alun after getting the run around from Bell representatives on two previous calls that night, my experience was not very good.  This was not Alun's fault.  I never have had good experience with Bell.  Because of the problem I reported he had to report it to someone else.  I have. Dry little faith that it will be fixed until I nag and phone a few more times.  Sorry that has. Even my experience with Bell.",2
282898,09-NOV-11,08-NOV-11,Ahmed,,en,70.55.85.89,diran.didonyan@sympatico.ca,13907978,000000121117917,5,5,Nothing. 1st time I called and agent was able to detect the error on invoice without having to detail my call. He is a KEEPER!,4
282899,09-NOV-11,08-NOV-11,Dilli,,en,70.27.71.242,tfoster10@sympatico.ca,13916960,000000121112800,1,1,told me truth,1
282900,09-NOV-11,08-NOV-11,Edward,,en,70.27.71.242,tfoster10@sympatico.ca,13916962,000000121108533,1,1,same as the frist ,1
282901,09-NOV-11,08-NOV-11,Etienne,,en,64.231.166.99,tldow@sympatico.ca,13917096,000000121099674,5,5,not a thing,5
282902,09-NOV-11,07-NOV-11,Asma,,fr,70.30.154.121,yvobed@sympatico.ca,13904536,000000121069800,3,3,,4
282903,09-NOV-11,08-NOV-11,Adel,,fr,70.53.213.71,thib.luc@sympatico.ca,13917028,000000121117427,5,5,,5
282904,09-NOV-11,05-NOV-11,Michael,,en,174.93.37.7,bambie7@sympatico.ca,13877226,000000121047690,5,5,,5
282905,09-NOV-11,08-NOV-11,Ivan,,en,70.50.97.200,norm.ruttle@sympatico.ca,13914164,000000121121799,5,5,,5
282906,09-NOV-11,01-NOV-11,Anirban,,en,208.76.231.143,beckles@sympatico.ca,13830464,000000120940867,5,5,Nothing!,4
282907,09-NOV-11,05-NOV-11,Brahim,,fr,70.51.147.39,gillesmen@bell.net,13879410,000000121056416,1,1,Trop compliquer pour rejoindre quelqu'un qui sait de quoi il parle.Juste de la foutue vente capitaliste votre affaire.C'est un service essentiel et non un catalogue de sur consommation .,3
282908,09-NOV-11,08-NOV-11,Mahender,,en,70.54.35.194,jerry_bryans@bell.net,13910676,000000121117564,4,4,,4
283371,08-NOV-11,06-NOV-11,Pamela,,en,174.91.120.57,mkkicinko@bell.net,13889678,000000121059307,5,5,"I was more than pleased with the service and the courtesy I recieved.  
Thank you.",5
283372,09-NOV-11,08-NOV-11,Mauricio,,en,69.156.98.157,norine.lawson@sympatico.ca,13914160,000000121100881,5,5,nothing,5
283373,09-NOV-11,08-NOV-11,Sondes,,fr,206.172.247.7,g.turcot@sympatico.ca,13909102,000000121107406,4,5,rien d'autre,4
283374,11-NOV-11,10-NOV-11,Jeanette,,fr,64.228.81.69,pierrette.chartrand@sympatico.ca,13937388,000000121148268,5,4,"Je crois avoir eu le service que je
desirais et Jeanette fut à l'écoute de
mes besoins, merci pour sa gentillesse
              Pierrette Chartrand",5
283375,11-NOV-11,10-NOV-11,Rudolf,,en,70.31.49.220,pragmatix@sympatico.ca,13937476,000000121154249,4,5,,4
283376,11-NOV-11,10-NOV-11,Michael,,fr,69.159.89.215,girard.andre@sympatico.ca,13932730,000000121157017,5,5,le technicien a été patient et très compétent. Il mérite des félicitations.,5
283377,11-NOV-11,10-NOV-11,Amir,,fr,174.95.126.200,andre02@bell.net,13929524,000000121159309,4,5,rien tout a ete parfait.,4
283378,11-NOV-11,09-NOV-11,Alonia,,en,70.52.62.53,sittle@sympatico.ca,13927434,000000121125064,5,5,,5
283379,11-NOV-11,10-NOV-11,Mohammed,,en,70.50.115.66,edmondsm@bell.net,13931952,000000121154446,4,4,,4
283380,11-NOV-11,10-NOV-11,Aymen,,fr,69.156.64.142,marcp1960@sympatico.ca,13935760,000000121167472,4,3,Amélioré la tonalité beaucoup de difficulté à entendre les directives,4
283381,11-NOV-11,10-NOV-11,Joseph,,en,69.157.38.25,scottclarkephotography@bell.net,13938422,000000121151471,5,5,,5
283382,11-NOV-11,10-NOV-11,Mehdi,,fr,69.159.180.109,pakama@sympatico.ca,13937056,000000121161346,5,5,y répondre au premier appel pas me faire appeler apple et y attendre 15 minutes pour me faire dire que le problème venait véritablement de Bell,4
283383,11-NOV-11,10-NOV-11,Silvia,,en,64.228.215.251,r.m.lapointe@sympatico.ca,13937569,000000121149567,5,5,"I have always had good service, but this time the service was exceptionally good.  I had intermittent trouble and Silvia explained the various tests she was performing as well as providing results and finally explained what she did to resolve the problem.  Her way of handling calls is the way all technicians should follow.
So I don't see what could have been done better with that call. 
Both my internet and Email services work fine since the fix.",5
283384,11-NOV-11,08-NOV-11,Jesus,,en,174.88.78.131,lightupthenight@sympatico.ca,13912090,000000121110912,1,1,,2
283385,11-NOV-11,10-NOV-11,Mohsen,,fr,174.92.190.119,yvonfarrier@bell.net,13940034,000000121165648,4,5,"Pas plus que vous avez fait, merci",5
283386,11-NOV-11,10-NOV-11,Serina,,en,76.71.55.194,FSchroeder@bell.net,13928964,000000121146143,5,5,,5
283387,11-NOV-11,10-NOV-11,Carmen,,en,70.53.109.55,ppmarshal@bell.net,13937468,000000121147401,5,4,Everything went well and we are appreciative of the help received,5
283388,11-NOV-11,06-NOV-11,Amel,,fr,174.94.102.50,michelle.vaillancourt3@sympatico.ca,13889558,000000121059622,5,5,"Rien de plus.
le technicien a réglé le problème très peu de temps",4
283389,11-NOV-11,10-NOV-11,Chad,,en,76.70.45.253,carol043@sympatico.ca,13930558,000000121157571,4,4,"This call was handled quite well, but unfortunately it was a follow-up call I made because I had received no timely feedback from a call earlier that afternoon. The improvement comment should be lodged against my initial call, in that timely feedback is needed when they indicate that they need me off the phone line to do a line test. (and when I am working from home and the internet stops working for no apparent reason, two hours for feedback is TOO LONG).",3
283390,11-NOV-11,10-NOV-11,Aleem,,en,174.92.72.81,niki@bell.net,13936868,000000121156409,5,5,,5
283391,11-NOV-11,10-NOV-11,Mary ruksana,,en,65.95.250.35,dianne.bradley@sympatico.ca,13931602,000000121160865,4,4,,5
283392,11-NOV-11,10-NOV-11,Aymen,,fr,67.68.5.158,margo1932@sympatico.ca,13935784,000000121160469,5,4,"Que vos employés(es) continuent à aider la clientèle, surtout les personnes dans les 70 ans, car ca prend plus de patience et à date j'ai eu seulement un employé qui n'a pu avoir cette patience, les autres c'était très bien. ",4
283393,11-NOV-11,10-NOV-11,Julie Anne,,en,174.95.210.73,njenkins@sympatico.ca,13936884,000000121165242,5,5,"My recent experience was a very good one. I was surprised that I was paying for the security package, and it was not automatically on my mc.  I now successfully have the security pkg running thanks to Julie Ann.  I am very happy to be speaking to someone in Canada when I call the helpline.  I previously avoided calling the helpline when it was not.",5
283394,11-NOV-11,09-NOV-11,Hatem,,en,174.93.167.184,bcolac@sympatico.ca,13919098,000000121142648,2,1,"Speak to someone who has authority to make changes.Person was offering me a new fiber optic service and insisted that my internet service could not be kept as unlimited.  How is this an incentive to keep a loyal customer.  You call me to sell me a product and then want to charge more for a service (internet) than I am currently paying?!!!!that is poor business.  How can you expect people to stay a customer.  Especially since you constantly advertise to bundle to save and then have the nerve to tell me you  cannot offer the existing internet package with your fiber optic TV...this sounds to me that you are improving your technology to justify price increases.  When I asked to speak to a manager (already spoke with his supervisor...who was not familiar with price of the product...that was specially frustrating...as I pointed out to him, ""Do you quote different prices to customers?"" he did not reply and kept asking Ibrahim what he quoted us.  Nevertheless, I will and continue to express my dissatisfaction with Bell.  Note that I am shopping around and will eventual transfer my business elsewhere.  Oh yes ...your customer service rep did say I was a rude negotiator...I think he meant tough but chose a wrong adjective.     ",1
283395,11-NOV-11,10-NOV-11,Zoubeir,,fr,65.92.244.251,jrbeauchemin@bell.net,13934276,000000121167035,5,5,,5
283396,11-NOV-11,31-OCT-11,Karen,,en,64.231.62.202,m.hopp@sympatico.ca,13825522,000000120917280,2,2,Every time that I talk to someone and my service is changed it is never done properly my bill is always wrong in a bad way .,2
283397,11-NOV-11,03-NOV-11,Haricharan,,en,70.26.246.36,vera.burt068@sympatico.ca,13862878,000000120998629,4,4,It is difficult to understand the accent when the person is so far away in India!!,4
283398,11-NOV-11,10-NOV-11,Zied,,fr,174.93.238.227,luray@sympatico.ca,13935514,000000121166189,5,5,,5
283399,11-NOV-11,09-NOV-11,Ralph,,fr,184.144.224.136,louis1575@sympatico.ca,13924208,000000121124073,5,4,"Rien d'autre que ce que le préposé a fait: Être à l'écoute et prendre la décision appropriée à savoir: Fixer le rendez-vous pour visite du technicien le lendemain. 
",5
283400,11-NOV-11,10-NOV-11,Chandler,,en,184.148.123.115,bwilmot@bell.net,13930418,000000121150339,3,4,offer to make sure all of my internet services were working,4
283401,11-NOV-11,10-NOV-11,Zishan,,en,184.148.123.115,bwilmot@bell.net,13930420,000000121166603,5,5,,4
283878,09-NOV-11,08-NOV-11,Sergio,,en,70.26.92.195,sweetitisinc@bell.net,13916792,000000121120967,5,4,"I  had to wait over 30min. for a rep. to answer my call. The same thing happened the night before.Too long, you do not have enough people on duty most times. I was lucky to get a rep that was very helpful and spoke in understandable English, too often I can not under their ""dialect"" and have to ask them to repeat what they say over and over again...",3
283879,09-NOV-11,08-NOV-11,Marie-France,,fr,65.94.10.192,graveld@bell.net,13909554,000000121106398,5,5,si a toute les fois que j aurais communiquer avec le service a la clientèle j aurais eu quelqu'un comme Maris France oui je recommanderais BELL MAIS C.ÉTAIT UNE FOIS SUR PLUSIEURS APPELS DONC MA RÉPONSE EST  NON.,2
283880,09-NOV-11,08-NOV-11,Diedra,,en,70.24.19.195,stillman@sympatico.ca,13916664,000000121099618,5,5,"The first call I made, I was talking to a rep and she put me on hold, I was cut off and then waited approx 10 to 15 min and she didn't call me back, which I thought she should have, I called back and got a different rep that was quite helpful and did a great job, The first rep no!!!",5
283881,09-NOV-11,08-NOV-11,Ghaieth,,fr,65.94.81.87,medzaguylucie@sympatico.ca,13913232,000000121115708,5,4,Juste une petite note. Votre demande de sondage a été identifiée par votre filtre smart screen comme étant suspect,5
283882,09-NOV-11,08-NOV-11,Kayla,,en,70.55.2.25,glmcinnes@sympatico.ca,13909440,000000121106609,5,5,Be able to talk to an actual person faster and easier.,5
283883,09-NOV-11,08-NOV-11,Yara,,en,70.48.236.9,david_rolling@sympatico.ca,13907634,000000121114771,2,1,Fix the PROBLEM!!,2
283884,09-NOV-11,08-NOV-11,P Senthil,,en,174.92.92.211,hpilon@sympatico.ca,13910012,000000121110792,5,5,,5
283885,09-NOV-11,08-NOV-11,Leslie,,en,74.15.101.2,davidtbarnes@sympatico.ca,13907660,000000121106144,4,3,,4
283886,09-NOV-11,08-NOV-11,Luis,,en,74.15.101.2,davidtbarnes@sympatico.ca,13907662,000000121104914,4,4,,4
283887,09-NOV-11,08-NOV-11,Carolina,,en,184.147.209.148,sue.gilmore@sympatico.ca,13916688,000000121115292,4,5,i had spent over an hour trying to get someone at bell mobile.  by the time i spoke with Carolina about a dry loop for my comp. i was very annoyed with bell.  Was happy that she was able to answer my question & confirm dry loop number.   Was nice to be able to do this in a timly manner.  ,4
283888,09-NOV-11,08-NOV-11,Sulochana,,en,70.51.64.201,raleigh.young@sympatico.ca,13915082,000000121113131,5,5,,5
283889,09-NOV-11,08-NOV-11,Revathi,,en,70.50.218.151,stsien@sympatico.ca,13916678,000000121120903,5,5,"Answer my call faster, i waited over 40 minutes before a service rep took my call",3
283890,09-NOV-11,04-NOV-11,Noureddine,,fr,65.92.168.207,alljp@sympatico.ca,13864102,000000121021895,5,4,,5
283891,09-NOV-11,08-NOV-11,Mohamed,,fr,76.65.158.205,monique.soucy@sympatico.ca,13913710,000000121120930,5,5,"Rien de plus, on a mis le temps nécessaire à résoudre le problème sans impatience aucune. C'est d'abord Carlos qui m'a répondu (en première ligne) vu le problème, j'ai été transféré à Mohamed. Dans les 2 cas : excellent service.",5
283892,09-NOV-11,08-NOV-11,Milo,,en,64.231.164.168,gurumisra@sympatico.ca,13909652,000000121118116,1,1,"I have some promblem with my motem, some times it does not function properly and I have to try few times to log in to my computer. Milo said it is my computer problem. I took my computer to technician and he said there is no problem in the computer.",5
283893,09-NOV-11,08-NOV-11,Jose,,en,76.71.93.164,gmarcello@sympatico.ca,13909458,000000121106010,5,5,I took 3 days of speaking to technicians that were not able to help me. Finally yesterday I spoke to Jose & he was so patient he actually spent four hours & did fix the problem. I think his supervisor should know what a great employee he has. ,5
283894,09-NOV-11,08-NOV-11,Karen,,en,64.231.161.203,3osa@sympatico.ca,13904676,000000121102517,1,4,made it easy for me to resolve the issue...i hate dealing with bell canada/sympatico...when i have to call i break out into a cold sweat..,1
283895,09-NOV-11,08-NOV-11,Hemavathi,,en,67.68.74.38,inguz@sympatico.ca,13910168,000000121104305,5,5,"I can't think of anything. Hemavathi took my information, diagnosed the problem right away and fixed it immediately.",5
283896,09-NOV-11,08-NOV-11,Sami,,fr,70.50.254.25,dubois.tremblay@sympatico.ca,13908252,000000121117732,4,3,annuler les frais de surcharges internet,2
283897,09-NOV-11,02-NOV-11,Annie,,en,184.151.63.219,kbwatt@bell.net,13843442,000000120986273,3,4,hard to understand person that i was talking to,4
283898,09-NOV-11,08-NOV-11,Atoiya,,en,64.228.92.157,janice.jacobs@sympatico.ca,13910420,000000121104075,5,5,"Holding on the phone for 45min. with the music blasting is a bit much, the total time on phone was 59min 59sec's.",
283899,09-NOV-11,08-NOV-11,Madhu,,en,65.95.68.206,siposracing@sympatico.ca,13916356,000000121109867,5,5,service rep was very helful,4
283900,09-NOV-11,08-NOV-11,Mohamed Ahmed,,fr,69.157.140.207,dchabot@bell.net,13907714,000000121108023,4,4,de meilleurs rabais,5
283901,09-NOV-11,07-NOV-11,Hector,,en,70.48.64.122,paul.guerin1@sympatico.ca,13901080,000000121078391,3,3,faster service more then an hour on the phone to get help that is to long looking in to rogers ?.....,3
283902,09-NOV-11,08-NOV-11,Nikitha,,en,174.95.88.9,geoffhall@sympatico.ca,13909260,000000121102257,5,5,nothing,5
283903,09-NOV-11,27-OCT-11,Walter,,en,174.92.65.43,jstevens5@sympatico.ca,13783350,000000120840178,3,1,More knowledge about Apple computers.  The technician wanted to take control of my computer.  I declined and called Apple support and they were able to solve the issue.,3
283904,09-NOV-11,09-NOV-11,Mehdi,,fr,65.93.152.181,JEANLOUISLABONTE@bell.net,13904810,000000121122979,2,1,PARLER FRANCAIS,3
283905,09-NOV-11,08-NOV-11,Seshadri,,en,70.53.93.63,awinston@sympatico.ca,13905816,000000121108829,1,1,,2
283906,09-NOV-11,07-NOV-11,Ajay,,en,50.100.55.45,bnm@sympatico.ca,13893444,000000121096955,5,4,,5
283907,09-NOV-11,08-NOV-11,Emmanuel,,en,70.51.224.117,jzerebny@sympatico.ca,13911312,000000121119386,1,1,"let platitudes, more sincerity, REAL empathy, not just scripted.
long pauses while agent ""looks up my account"", transfers to test centre, etc.",1
283908,09-NOV-11,08-NOV-11,Chuck,,en,65.93.92.224,jaffa1@sympatico.ca,13910334,000000121117458,5,5,I didn't understand why the some of the letters on my keyboard turned into numbers. Fixing this took extra time.,5
283909,09-NOV-11,08-NOV-11,Malek,,fr,174.89.79.146,aturcotte101@sympatico.ca,13905758,000000121101137,3,4,Difficulté de me faire comprendre,3
283910,09-NOV-11,08-NOV-11,Emmanuel,,en,70.31.159.69,olsen_6@sympatico.ca,13914254,000000121117023,5,5,,5
283911,09-NOV-11,08-NOV-11,Julio,,en,69.157.155.150,meech74@sympatico.ca,13913234,000000121101730,2,2,Very nice man but my issue was not really resolved I need to call back but lately having many issues with bell and although I never thought I would I am considering switching providers,2
283912,09-NOV-11,08-NOV-11,Alex,,en,76.70.79.88,mpiresfe@sympatico.ca,13913786,000000121122321,5,5,n/a,5
283913,09-NOV-11,08-NOV-11,Gabriel,,en,65.92.153.62,sal.lasita090@sympatico.ca,13915898,000000121109031,5,5,,5
282384,04-NOV-11,03-NOV-11,Edwin,,en,174.91.89.207,jartibello@sympatico.ca,13856066,000000121008451,3,4,"Told that the modem would take 5 business days , when in fact it arrived the next day",4
282385,04-NOV-11,03-NOV-11,Denis,,fr,70.30.213.173,etienne.r@sympatico.ca,13854158,000000121004028,,1,,5
282386,04-NOV-11,03-NOV-11,Abir,,fr,70.48.168.140,monicc@sympatico.ca,13859086,000000121002539,4,4,"L'attente de 5-7 min pour vérifier si j'avais un contrat, je n'ai pas apprécié. Pour résoudre le remboursement, il a fallu plus de 23 min au tél. C'est ridicule, surtout que j'ai un contrat avec un prix fixe pour 12 mois.... Cette attente prolongée, et ce besoin d'appeler Bell même s'il le client a un contrat, est-ce une tactique pour décourager le client à poursuivre sa demande de remboursement?
Et puisque j'ai un contrat d'un an pour le service Internet avec Bell, pourquoi alors augmentez-vous les frais quand bon vous semble?
Pourtant quand j'appelle au sujet de la facturation pour Internet, le préposé dit qu'il n'y a pas de contrat.
Ça fait 3 fois au cours des années que je reçois cette réponse.
Politique plutôt désuète quand, d'un autre côté, le client est pénalisé s'il brise le contrat avant la date d'échéance.
Si Bell respectait le contrat aussi, je n'aurais pas eu à : 
1. vous appeler et perdre plus de 23 min. de mon temps et du temps de votre préposé",2
282387,04-NOV-11,02-NOV-11,Zoubeir,,fr,65.94.171.169,raymond.giguere@sympatico.ca,13847070,000000120988087,3,4,Permettre d'échanger les pièces défectueuses dans vos centres de services Bell qui sont situés dans nos centres commerciaux... Cela permettrait un service plus rapide.  J'ai été privé d'Internet pendant 40 heures pour un simple bloc d'alimentation de modem...,4
282388,04-NOV-11,03-NOV-11,Melvin,,en,76.70.48.64,lloyd.vera@sympatico.ca,13857784,000000120994943,5,4,TIME WILL TELL,5
282389,04-NOV-11,03-NOV-11,Jack,,en,174.93.167.227,ssuroy@sympatico.ca,13861994,000000120995456,5,5,As I needed to speak to someone I felt I had to progress through many useless questions before finally speakin to an operator. It would be useful to have that choice immediately.,5
282390,04-NOV-11,03-NOV-11,Walid,,fr,65.95.72.52,jocane@sympatico.ca,13856556,000000121015590,3,5,"L'agent a bien résolu mon problême mais ça ne semblait pas lui tenter,peut-être était-il fatigué de sa journée?",2
282391,04-NOV-11,03-NOV-11,Edwin,,en,50.101.165.194,dcanton@sympatico.ca,13853258,000000121006713,5,5,Nothing,5
282392,04-NOV-11,18-SEP-11,Asir raja,,en,184.151.127.207,johnrose2@sympatico.ca,13301256,000000119964293,2,2,"I'm very disappointed, I purchased an unlimited internet from Bell years ago and was pressured to drop it and when I asked for it back I was told i would have to pay more for more space. I do not appreciate this.",3
282393,04-NOV-11,31-OCT-11,Juan,,en,65.94.121.10,bchippure@sympatico.ca,13820686,000000120917739,5,5,"nothing.  Excellent service. Thank you
very courteous and excellent technician.
Continued until the problem was completed",5
282394,04-NOV-11,03-NOV-11,Mudilyar,,en,69.158.143.10,gfpool@sympatico.ca,13854878,000000121015239,5,5,,5
282395,07-NOV-11,06-NOV-11,Sinu,,en,65.95.6.100,l9e3e@sympatico.ca,13888760,000000121066680,5,5,"I was very glad that the problem was resolved and I was able to get my computer up and running again. ""Thank you.""",5
282396,07-NOV-11,06-NOV-11,Chad,,en,70.24.153.119,clivegoodwin@sympatico.ca,13886526,000000121059965,4,4,"Not really. I wondered how good the service would be calling on Sunday a.m., and was pleasantly surprised.",5
282397,07-NOV-11,06-NOV-11,Brent,,en,204.101.237.197,kreme413@sympatico.ca,13888702,000000121063164,5,5,nothing,5
282398,07-NOV-11,04-NOV-11,Elyes,,fr,70.52.100.228,jacques.gauvin@sympatico.ca,13868794,000000121039655,1,1,Que le technicien promis me téléphone pour réparer la vitesse de transmission des données qui se situe à 0.99 sur descendant et 0.33 sur montant,1
282399,07-NOV-11,06-NOV-11,Hency,,en,70.54.101.104,southwood1@sympatico.ca,13891108,000000121062474,4,3,"WENT THROUGH IP SETUP OK.
PROBLEM WAS SOFTWARE IN MY PC.
I RESOLVED MY PROBLEM SOMEHOWE ?
BELL TECK DID EVERYTHING SHE COULD DOON HER END",4
282400,07-NOV-11,06-NOV-11,Edwin,,en,76.66.95.64,wcran@sympatico.ca,13891697,000000121061057,3,3,trouble understanding heavy accent,4
282401,07-NOV-11,03-NOV-11,Sana,,fr,70.24.236.205,janotoma@sympatico.ca,13856052,000000120994497,4,4,,5
282402,07-NOV-11,06-NOV-11,Tarek,,fr,70.48.16.243,yvette.derosiers@sympatico.ca,13891800,000000121058693,5,5,,5
282403,07-NOV-11,06-NOV-11,Kanni,,en,24.235.152.234,estherwarren@sympatico.ca,13887244,000000121058573,5,5,,5
282404,07-NOV-11,04-NOV-11,Jewelle,,en,69.156.94.84,mah11@sympatico.ca,13871122,000000121019976,4,4,,4
282405,07-NOV-11,05-NOV-11,Aaron,,en,174.93.88.92,freuse@sympatico.ca,13879242,000000121042445,4,3,"Aron was fine, what wasnt was the technian who made the appointment on Friday Nov 4 and did NOT show up or called to say they would be late.

Wasted my valuable time!",2
282406,07-NOV-11,04-NOV-11,Shyam,,en,184.145.66.223,jkiekens@sympatico.ca,13869348,000000121027979,1,1,Nobody showed up for the service call.  I waited from 12:00 pm to 6:00 pm and nobody came.  I should have at least received the courtesy of a call advising that they were unable to come as scheduled.  ,1
282407,07-NOV-11,03-NOV-11,Adnan,,en,74.15.243.46,jgeisberger@sympatico.ca,13856384,000000121007336,5,5,,5
282408,07-NOV-11,06-NOV-11,Allan,,en,174.91.13.3,dkraan@sympatico.ca,13886954,000000121066557,1,1,"You could have had a more experienced person on the phone to resolve my problem.  After spending roughly an hour on the phone, I did a little digging after seeing a suggestion from my computer program, one that was seen by the tech, too.  The program found my outlook file, backed it up and repaired the damage.  If I can find my way around this, your tech should have been able to, as well.",2
282409,07-NOV-11,03-NOV-11,Twinx,,en,184.145.66.171,bailey7@bell.net,13851462,000000121002570,4,4,none,4
282410,07-NOV-11,06-NOV-11,Erick,,en,70.51.248.16,morsdavis@sympatico.ca,13889752,000000121061260,1,1,Bell has recently started to tell any of our email recipients that it came from sympatico.ca despite the fact that it originated from davis@ncf.ca.  Everyone wants to know if we have changed our email address which we have used since we first started using email many years ago.  In fact we have reserved the sympatico address for special purposes.  Now everyone knows it.  You should never have changed it and it is totally unacceptable that you would not have warned us beforehand.,1
282411,07-NOV-11,31-OCT-11,Ahmed,,fr,70.30.191.243,hbinet@sympatico.ca,13823498,000000120927386,3,3,,3
282412,07-NOV-11,04-NOV-11,Med Jeber,,fr,70.51.174.159,jocedaigneault@sympatico.ca,13869434,000000121034324,4,4,Le tout a été très bien  fait.,5
282413,07-NOV-11,01-NOV-11,Mohamed,,fr,65.92.218.240,lucille015@sympatico.ca,13833694,000000120950191,5,5,rien,5
282414,07-NOV-11,05-NOV-11,Revathi,,en,76.68.142.203,flyboy9090@sympatico.ca,13879152,000000121054057,4,4,direct to a tec person,4
282415,07-NOV-11,06-NOV-11,Claudia,,en,184.148.131.65,djsutton@sympatico.ca,13886946,000000121062239,5,5,"it was perfect, freindly and I could understand the person from central america.",5
282909,09-NOV-11,25-OCT-11,Thitola,,fr,76.68.170.142,johannepaquette62@bell.net,13753884,000000120808181,5,4,,4
282910,09-NOV-11,04-NOV-11,Revathi,,en,69.158.146.164,joyann.reid@sympatico.ca,13869622,000000121040671,2,1,she started off ok but i am still waiting for her to call me back as there was something wrong with her head piece and she took too long to get back to me when she went to change it so i solved my problem myself!,5
282911,09-NOV-11,04-NOV-11,Tom,,en,70.48.112.10,keeper50@sympatico.ca,13869950,000000121027027,3,5,"Your agents recommendation to cancel part of my service as it was double coverage was wrong. On my next reboot i was left without firewall or virus protection. I had to call back and the next agent put it all back on, but I had to wait 24 hours(?) for it to take effect.",3
282912,09-NOV-11,08-NOV-11,Julie Anne,,fr,70.29.155.232,aube52@sympatico.ca,13905762,000000121113037,5,5,"Rien c'etait le top, votre conseillere ""Julie"" etait agreable et tres patiente, ca se voit qu'elle aimait qu'est ce qu'elle fait.
Merci beaucoup.",5
282913,09-NOV-11,08-NOV-11,Gavin,,en,65.92.76.98,marie.day@sympatico.ca,13912828,000000121115931,5,5,,5
282914,09-NOV-11,08-NOV-11,Marcos,,en,184.146.138.179,huelma@sympatico.ca,13910052,000000121107484,4,4,Line was cut off,4
282915,09-NOV-11,08-NOV-11,Jordan,,en,184.146.138.179,huelma@sympatico.ca,13910054,000000121106372,4,4,,5
282916,09-NOV-11,07-NOV-11,Ajay,,en,70.49.109.193,mariaiv@sympatico.ca,13899572,000000121086329,4,4,,3
282917,10-NOV-11,06-OCT-11,Raouf,,fr,184.145.156.208,gabylucieroy.brien@sympatico.ca,13530676,000000120391331,5,4,Tout était correct,5
282918,10-NOV-11,08-NOV-11,Katherine,,en,67.70.202.226,lucillesmith89@sympatico.ca,13912418,000000121114144,4,5,?,5
282919,10-NOV-11,09-NOV-11,Gustavo,,en,184.145.57.238,gary.wright@sympatico.ca,13921534,000000121133551,3,3,,5
282920,10-NOV-11,09-NOV-11,Deo,,en,74.14.74.66,tylee@sympatico.ca,13928270,000000121139405,5,5,"I found navigating through trying to resolve my intent online, without speaking to an agent by voice difficult.
Text chats do not work for me and a call on Skype to a representative was most helpful.
Many of us who use Bell as their service provider are seniors, of which I am one.
That is not taking away any kudos from those who eventually help.
I am a loyal Bell customer.",5
282921,10-NOV-11,09-NOV-11,Rodrigues,,en,65.92.21.47,fraser.debbie@sympatico.ca,13921426,000000121139655,3,1,Have equipment that works.  Your internet service is the worst I have ever experienced,1
282922,10-NOV-11,09-NOV-11,Matthew,,en,70.49.0.25,russrennie@sympatico.ca,13926912,000000121129430,5,5,,5
282923,10-NOV-11,09-NOV-11,Oussama,,fr,70.49.114.212,diane.andre@bell.net,13920598,000000121137913,4,5,un peu de misere acomprende votre conseiller.A cause de son origine,5
282924,10-NOV-11,09-NOV-11,Bry,,en,70.49.145.96,vanderjg@sympatico.ca,13928344,000000121128387,4,4,Make it a common practice to warn people when they are close to their internet usage time.,4
282925,10-NOV-11,09-NOV-11,Badreddine,,fr,69.157.139.153,daniel.sonia@sympatico.ca,13920294,000000121126322,2,1,Oui mais je quitte pour le travail à l'extérieur et je vais me reprendre dès mon retour à la maison. Le représentant ne comprenait pas trop ma demande.,5
282926,10-NOV-11,09-NOV-11,Etuwa,,en,70.29.110.21,terryheidi@bell.net,13927956,000000121132709,4,3,Have service reps that speak better English.,4
282927,10-NOV-11,09-NOV-11,Slah,,fr,69.157.134.102,jacinthe1973@bell.net,13922398,000000121136507,5,5,,5
282928,10-NOV-11,09-NOV-11,Mario,,en,70.31.190.74,mike2009@bell.net,13925086,000000121124369,5,5,Nothing.,4
282929,10-NOV-11,09-NOV-11,Nicholas,,fr,174.92.168.116,jacques.gravel@bell.net,13922436,000000121136791,5,5,Offrir un lien internet aux client pour que l'on n'est pas à téléphoner pour avoir ce service.,5
282930,10-NOV-11,09-NOV-11,Zied,,fr,65.92.37.199,jean-francois.boucher@sympatico.ca,13922654,000000121141797,5,5,,4
282931,10-NOV-11,09-NOV-11,Sayeeduddin,,en,76.64.97.47,shrig@sympatico.ca,13927386,000000121124100,5,5,At the beginning of the conversation there was static coming from the tech's end which caused me to have trouble hearing him and I mentioned this. it eventually cleared up....,5
282932,10-NOV-11,09-NOV-11,Duncan,,en,184.147.5.155,chipperwas@bell.net,13919898,000000121123667,4,4,The evening before I held on the line for over 30 minutes with NO HELP as NO one answered.  I hung UP.I Not a Happy customer.,1
282933,10-NOV-11,09-NOV-11,Zoubeir,,fr,69.159.177.138,beauregard.yvan@sympatico.ca,13919110,000000121143260,5,5,TOUT EST BON,5
282934,10-NOV-11,09-NOV-11,Oussama,,fr,174.95.249.184,p.baillargeon@sympatico.ca,13925762,000000121143499,1,1,"Donner des instructions claires et cesser de m'appeler ""Madame"" alors que j'ai clairement indiquer à deux ou trois reprises et en termes tout à fait précis que les choses iraient beaucoup mieux si on m'appelait ""Monsieur"". De quitter la ligne à répétition et de revenir avec un ton impatient lorsque les commandes n'étaient pas encore exécutées par l'ordianteur.  Incroyable!  Deuxième expérience où le service est inefficace. ",1
282935,10-NOV-11,09-NOV-11,Umesh,,en,74.14.5.150,tomrose1@sympatico.ca,13928140,000000121125445,5,4,,5
282936,10-NOV-11,09-NOV-11,Yosimar,,en,76.70.73.74,jsorj@sympatico.ca,13923206,000000121136040,5,5,"Instead of chging shipping fees to my acct and then have to call CS to reverse the entry, I feel is an unnecessary, inconvenient and time consuming for not a good reason",5
282937,10-NOV-11,09-NOV-11,Luis,,en,69.156.153.98,eclipse48@sympatico.ca,13920952,000000121143256,5,5,excellent in every way,5
282938,10-NOV-11,09-NOV-11,Med ahmed,,fr,174.93.202.36,paqueretteboulianne@sympatico.ca,13925846,000000121132329,4,4,,5
282939,10-NOV-11,09-NOV-11,Haythem,,fr,174.93.193.7,camil@bell.net,13919642,000000121143512,5,4,Jai ete repondu avec curtoisie et competance merci ,5
282940,10-NOV-11,09-NOV-11,Ahmed,,fr,70.53.154.63,france.jutras071@sympatico.ca,13921376,000000121130403,5,5,,5
282941,10-NOV-11,07-NOV-11,Mohamed,,en,65.95.8.172,ljv@sympatico.ca,13899008,000000121094079,5,5,"That day's problem was solved by a very friendly and knowledgeable technician.  However, I continue to have problems DAILY connecting to the wireless modem.  I suspect the problem lies there.  And, again, my Bell security marked your e-mail as ""suspect.""  ?????",1
282942,10-NOV-11,09-NOV-11,Michael,,en,70.49.82.144,gilles.desjardins3@sympatico.ca,13921710,000000121133802,5,4,"Ask Microsoft (your e-mail server) to warn customers if they are approaching a ""send"" limit. My box has been blocked twice and therefore impedes my business. Your tech (Arcadius) was kind enough to ask Microsoft to increase that limit. I will find out today if the limit has been increased.",4
282943,10-NOV-11,09-NOV-11,Cath,,en,64.228.210.203,colin.bowen@sympatico.ca,13920068,000000121142394,5,5,"Even though I have had to make several calls lately, the staff have always answered my questions. The added calls were mainly due to my lack of understanding computers.  Kudos to all",5
282944,10-NOV-11,09-NOV-11,Abdul,,en,76.65.17.85,carole.elliott40@sympatico.ca,13919690,000000121136094,5,4,,5
283402,08-NOV-11,07-NOV-11,Nouha,,fr,70.30.192.19,larose.fil@sympatico.ca,13898676,000000121078528,1,1,"répondre à mes questions. J'ai appellé ce soir encore pour info sur vitesse sur internet à la suite du courriel recu; encore pas de réponse satisfaisante.... Ou est le service chez Bell ? ",1
283403,10-NOV-11,09-NOV-11,Ashwini,,en,64.231.44.170,randyandbetty@sympatico.ca,13926442,000000121134656,5,3,"According to your advisor, we are too far away from the main source to get faster internet service.",5
283404,10-NOV-11,08-NOV-11,Abbey,,en,174.91.142.177,manjeet135@bell.net,13912682,000000121117729,5,5,,5
283405,11-NOV-11,10-NOV-11,Bea,,en,184.148.69.89,larry.cindy@sympatico.ca,13934956,000000121164185,5,5,None,5
283406,11-NOV-11,10-NOV-11,Naveenkumar,,en,64.231.26.15,subhash.bhanot@sympatico.ca,13938972,000000121148597,5,5,,5
283407,11-NOV-11,10-NOV-11,Zoubeir,,fr,67.68.192.126,gillesfiliatrault@sympatico.ca,13932710,000000121160351,5,5,,5
283408,11-NOV-11,10-NOV-11,Priya,,en,72.39.41.231,waynebaguley@sympatico.ca,13939800,000000121155495,1,1,"After 45 min on the phone with a helpful and patient female rep, she put me onto her manager for extra help. He gave me some quick, blunt directions and told me to proceed as it would take 15 min. to download and that he would call me back. Within 20 seconds, it had shut down all the work I had just done with the previous person and I never heard from him again.",1
283409,11-NOV-11,10-NOV-11,Iris,,en,64.231.64.84,muppy@bell.net,13936674,000000121161083,5,1,Nothing.  Iris is going to have a more expert technical person contact me within the next 72 hours,4
283410,11-NOV-11,08-NOV-11,Sushil,,en,184.146.228.24,cynthia.harris@sympatico.ca,13907400,000000121101471,5,5,,5
283411,11-NOV-11,10-NOV-11,Helmi,,fr,67.68.89.68,pierredup@sympatico.ca,13937386,000000121151236,4,4,,4
283412,11-NOV-11,10-NOV-11,Cathrine,,en,69.157.63.111,johnstinson4@sympatico.ca,13934172,000000121149679,5,4,,5
283413,11-NOV-11,10-NOV-11,Chiheb,,fr,198.164.4.48,paquettegd@sympatico.ca,13937094,000000121166971,5,5,l'attente est très longue avant de parler à un technicien.,4
283414,11-NOV-11,09-NOV-11,Jamila,,fr,76.65.163.68,m.a.lacoste@sympatico.ca,13924356,000000121124339,2,4,Le service auquel je suis habituée par les techniciens de Bell sont plus courtois.,1
283415,11-NOV-11,10-NOV-11,Mohamed,,fr,65.94.169.148,aurele.bastien@sympatico.ca,13929776,000000121160888,4,4,Me fournir la raison du trouble,4
283416,11-NOV-11,10-NOV-11,Rudolf,,en,70.31.153.133,izzatm@bell.net,13933468,000000121155636,5,5,,5
283417,11-NOV-11,10-NOV-11,Ayesha,,en,174.91.46.67,shaynka@sympatico.ca,13938580,000000121154938,2,1,connect me to a canadian technical serviceman when requested,2
283418,11-NOV-11,10-NOV-11,Gregory,,en,70.24.173.106,jimwoods@sympatico.ca,13933964,000000121167667,5,5,nothing more needed to be done.,5
283419,11-NOV-11,10-NOV-11,Milos,,en,174.95.134.106,bjones10@bell.net,13930132,000000121147386,5,4,,5
283420,11-NOV-11,10-NOV-11,Imen,,en,174.92.84.218,moe.sincennes@bell.net,13936458,000000121146279,5,5,,4
283421,11-NOV-11,09-NOV-11,Robert,,en,74.15.253.12,lyndabrodhagen@sympatico.ca,13924318,000000121138594,1,1,"After talking to 8 reps in 7 different departments and a total of 47 minutes, Robert was the only one that came close to being able to answer my question. Not that anyone reads these surveys or gives a hoot about the customer.",1
283422,11-NOV-11,10-NOV-11,Niyaz,,en,76.67.64.16,thnyman@sympatico.ca,13939304,000000121150961,5,5,"in this case nothing, the tech. i was talking with had to call me back as we where just starting to clear up my problem and I had a major power outage.lost my cordless phone and computer shut down.",5
283423,11-NOV-11,02-NOV-11,Samuel,,en,67.71.142.236,almavilla@sympatico.ca,13837336,000000120980677,3,2,,3
283424,11-NOV-11,10-NOV-11,Karen,,en,70.30.22.254,rsmasters@sympatico.ca,13938110,000000121148839,4,3,,5
283425,11-NOV-11,09-NOV-11,Priya,,en,174.93.47.101,ron_foster@sympatico.ca,13926808,000000121139269,4,5,"Priya was able to quickly identify the problem and and go through the steps to resolve it. She was knowledgeable, cooperative and  polite through out the on line conversation to fix the problem.  ",5
283426,11-NOV-11,17-OCT-11,Porushotham,,fr,174.93.46.97,l_simone@bell.net,13656000,000000120615288,3,2,L'attente est trop longue et mon appel a été disconnecté pendant que j'était en attente et avant que le problème soit résolu.,2
283427,11-NOV-11,03-NOV-11,Mary Ann,,en,174.89.25.14,palsatya33@bell.net,13859662,000000120999048,1,1,"DON'T HEAR THE CUSTOMER ""LISTEN TO THEM. WHEN YOU PROMISE SOMETHING LIVE UPTO IT. ",1
283428,11-NOV-11,10-NOV-11,Vidya,,en,76.69.64.56,jkrasnod@sympatico.ca,13933980,000000121167313,4,5,,5
283429,11-NOV-11,10-NOV-11,Sayeeduddin,,en,69.158.171.117,sydmathews@sympatico.ca,13939086,000000121157841,4,4,,5
283430,11-NOV-11,10-NOV-11,Alun,,en,184.145.19.35,chuckl@bell.net,13930890,000000121151068,4,4,"faster reaction to problems
Some should be handled on instalation
E- Mail should be a call from Bell on startup",4
283431,11-NOV-11,10-NOV-11,Hajer,,fr,76.70.109.85,robert.judith@sympatico.ca,13937922,000000121146835,5,5,,4
283432,11-NOV-11,10-NOV-11,Jesus,,en,70.27.140.94,ken.pelletier@bell.net,13934596,000000121166207,2,1,listen better,2
283433,11-NOV-11,10-NOV-11,Mohsen,,fr,174.89.79.49,armand.trepanier@sympatico.ca,13929694,000000121159671,5,5,,4
283434,11-NOV-11,09-NOV-11,Katherine,,en,74.12.120.105,fer.mar@sympatico.ca,13921250,000000121136602,1,1,,1
283435,11-NOV-11,10-NOV-11,Soumia,,fr,96.20.75.25,matyodo@sympatico.ca,13935992,000000121146662,1,1,"trop compliqué a explique dans un texte, on m'a traité de fraudeur alors que je n'ai aucun compte en retard, je veux tout simplement fermé mon compte. bonne journée",1
283436,11-NOV-11,10-NOV-11,Khaoula,,fr,76.67.155.115,richard.proulx2@sympatico.ca,13937808,000000121158547,5,5,,5
283437,11-NOV-11,10-NOV-11,Sayeeduddin,,en,174.94.30.21,kittsen.toronto@sympatico.ca,13934744,000000121149987,4,4,use people who speak clearly,3
283438,11-NOV-11,09-NOV-11,Camille,,en,174.92.101.94,csumbus@sympatico.ca,13920150,000000121144479,3,2,Bring your call centre back to Canada.  I get frustrated talking to overseas people who do not understand.  Most of my friends have left Bell because of this reason with bad support.,1
283439,11-NOV-11,10-NOV-11,Med ali,,fr,184.148.255.108,jacinthe_bouchard@sympatico.ca,13933518,000000121167223,1,1,L'agent me traitait avec un manque de respect. Je n'ai pas du tout aimé son ton condescendant. ,5
283440,11-NOV-11,11-NOV-11,Elmer,,en,70.24.88.68,bruno.fiore@sympatico.ca,13930364,000000121168011,4,4,,5
283441,11-NOV-11,10-NOV-11,Sam,,en,69.157.58.7,el.da.richardson@sympatico.ca,13932004,000000121154522,3,2,speak loud and clear as i am a little deaf but the agent tried very hard to resolve my problem,5
283442,11-NOV-11,10-NOV-11,Alex,,en,64.231.17.102,pmurch@sympatico.ca,13937434,000000121167287,5,5,Not a thing. Great!,5
283443,12-NOV-11,10-NOV-11,Lobna,,fr,70.49.72.9,anicol6@sympatico.ca,13929582,000000121153399,4,4,"merçi BELL de solutionner mes petits tracas  parfois.
merçi à vôtre belle équipe.",5
283444,09-NOV-11,08-NOV-11,Danielle,,en,74.14.157.160,audreyworrall@bell.net,13905782,000000121110887,4,4,nothing,5
283914,09-NOV-11,08-NOV-11,Paula,,en,70.26.159.72,lorimatthews@sympatico.ca,13912296,000000121107776,1,1,"We ordered an upgrade on Oct 27th. @-3 days to receive the new interenet box. Called yesterday and it has not been sent out yet. It's now Nov 9th and I've been billed since Oct 27th for something I don't even have yet. 2 reps told me i didn't need a new speedstream and one told me that can't make my current one faster ??? So who do you believe? Yet to receive it so we will see, horrible service...still waiting",1
283915,09-NOV-11,08-NOV-11,Gopinath,,en,174.93.88.254,bmul2@sympatico.ca,13906218,000000121118519,2,1,Make sure your rep has a proper working headset and phone equipment before taking a call and avoid wasting my time because I can't hear them. Kept on hold for a very long time while being transfered to the test center which I had to hang up before speaking the test center even explaing to you tech. rep that I had to leave home to pick up my wife within minutes. He assured me he had described tech. issues and would not need to explain so this will not take long. 6 to 10 Minutes later no response I had to just hang up. Dealing with tech. support was extremely frustrating and appalling service. Barrington Mullings,2
283916,09-NOV-11,06-NOV-11,Kevan,,en,70.28.62.73,str8smiles@sympatico.ca,13891190,000000121064483,5,5,not having to wait on hold as long when calling in for help ,5
283917,09-NOV-11,07-NOV-11,Elvis Francisco,,en,70.26.147.197,graceannegray@sympatico.ca,13896436,000000121092933,3,3,,4
283918,09-NOV-11,08-NOV-11,Mouna,,fr,69.157.134.29,csv.philippe.dionne@sympatico.ca,13907374,000000121097943,2,2,,
283919,09-NOV-11,08-NOV-11,Hanen,,fr,69.157.134.29,csv.philippe.dionne@sympatico.ca,13907376,000000121106851,2,2,,
283920,10-NOV-11,09-NOV-11,Kyle,,en,174.93.114.84,jen.c.smith@bell.net,13922752,000000121129784,5,5,,4
283921,10-NOV-11,09-NOV-11,Francis,,en,174.91.109.180,jane_hulbert@sympatico.ca,13922496,000000121134879,4,4,,3
283922,10-NOV-11,09-NOV-11,Kevin,,en,70.31.51.29,bbernstein@sympatico.ca,13919076,000000121125952,3,,"my portable phone lost its charge after being on the phone with your people for 25 minutes  They were in the middle of performing some tests 
no one phoned me back to let me know what the results of the tests were ",2
283923,10-NOV-11,09-NOV-11,Patrick,,en,70.31.121.108,r.brian.bottomley@sympatico.ca,13926340,000000121137353,3,4,"It would have saved me and the Bell Customer service help desk considerable time if they had acknowledged the problem, monitored the service and reacted in a more timely fashion and /or adjusted my internet bill based on the slow Internet service. To tell me that they don't guarantee the download speed after having subscribed to this service for the last 10 years or more is totally unacceptable. My argument with Patrick of the Customer Service Loyalty Dpmt was that I was looking for a substantial credit on my Internet bill I believe was warranted because my Internet download speed did not meet my expectations based on the amount of money I was paying for the legacy Ultra High speed service (with no cap on bandwidth). Had I switched to lower service offering, I would have lost the unlimited bandwidth feature of Ultra High speed (maybe this was the motive for not reacting to my problem), so it was not a preferred option. The Internet speed problem had been persisting for sometime and for most of this year (I was obtaining download speeds on avg of 2.38Mb when the UltraHigh speed service should be delivering 3-5Mb).  I had pleaded many times that Bell install a new De-markation device (which they finally did) and I had to demonstrate to Bell that the problem was not a symptom of faulty in house wiring.  When the technical support rep re-calibrated my line yesterday, I was able to obtain >4Mb download! (After only a few minutes on the line with the technical rep.) Thank you/ merci for the credit albeit, it should have been more.",5
283924,10-NOV-11,09-NOV-11,Koussay,,fr,174.88.244.99,tluagel.nitram@sympatico.ca,13928110,000000121126191,5,5,,5
283925,10-NOV-11,09-NOV-11,Jean,,en,67.68.44.117,shiqiang.chen@sympatico.ca,13927366,000000121140301,5,4,Keep good price for clients.,4
283926,10-NOV-11,08-NOV-11,Ricardo,,en,199.243.128.106,michael.stirrup@sympatico.ca,13913366,000000121122565,5,5,,5
283927,10-NOV-11,09-NOV-11,Saifuddin,,en,174.93.212.3,np.frankel@sympatico.ca,13925640,000000121140629,5,5,,5
283928,10-NOV-11,09-NOV-11,Kristen,,en,184.147.60.25,dipatterson@sympatico.ca,13920636,000000121139056,5,5,,4
283929,10-NOV-11,09-NOV-11,Sarah,,en,70.52.7.121,hjwiggins@sympatico.ca,13922134,000000121140983,2,1,"I have lost some e-mail.
I need it and I can't get to it.
This is causing me great difficulty.
Bell was unable to fix my problem and I have to wait for someone else to call me.
Not much help at all.",2
283930,10-NOV-11,09-NOV-11,Maria,,en,70.51.26.57,bressan@sympatico.ca,13919468,000000121136942,3,4,"Improve the sound quality of the phones that are used by your people. It was very hard to hear her, and I had to ask her to speak louder.

Staff should ask how a name is pronounced, theay always miss-pronounce my last name very poorly.",3
283931,10-NOV-11,09-NOV-11,Sunhith,,en,65.92.160.188,gail.besner@sympatico.ca,13921510,000000121125956,2,,,
283932,10-NOV-11,08-NOV-11,Elmer,,en,65.95.130.149,sharon.tighe@sympatico.ca,13916228,000000121122389,5,4,,5
283933,10-NOV-11,09-NOV-11,Mark Jason,,en,65.92.162.44,seymoursilverman@sympatico.ca,13927254,000000121135962,5,5,It was all done very well.,5
283934,10-NOV-11,09-NOV-11,Seshadri,,en,70.31.97.144,c.snofrills@sympatico.ca,13919592,000000121134995,5,4,nothing,5
283935,10-NOV-11,09-NOV-11,Achref,,fr,96.23.158.74,jg.lapointe@sympatico.ca,13922820,000000121140079,1,1,,1
283936,10-NOV-11,09-NOV-11,Cristobal,,en,64.229.183.216,vahuja@sympatico.ca,13928322,000000121140274,1,1,rep said tech is coming....did not show up. for internet service!,1
283937,10-NOV-11,09-NOV-11,Larissa,,en,174.91.45.75,micallef1@sympatico.ca,13924972,000000121131838,5,5,,4
283938,10-NOV-11,09-NOV-11,Marouen,,fr,76.67.212.186,ao.au.lac@sympatico.ca,13918778,000000121130339,5,5,,5
283939,10-NOV-11,09-NOV-11,Edgar,,en,184.144.129.156,ted.scrivens@sympatico.ca,13927924,000000121128472,4,4,,5
283940,09-NOV-11,08-NOV-11,Cindy,,en,70.52.174.108,lorraine7@sympatico.ca,13912310,000000121120949,3,4,waited almost a half hour before my call was taken,4
283941,09-NOV-11,08-NOV-11,Shirin,,en,174.91.65.214,J.Thrush@bell.net,13904808,000000121113694,3,,,3
283942,09-NOV-11,08-NOV-11,Jay,,en,70.49.7.76,ruftara@sympatico.ca,13915772,000000121106618,5,5,Nothing,5
283943,09-NOV-11,08-NOV-11,Hassiba,,fr,70.53.179.239,vevette@sympatico.ca,13917398,000000121103587,5,5,j'ai été tres satisfait du service que j'ai reçu,5
283944,09-NOV-11,08-NOV-11,Shashank,,en,174.95.136.161,jm.blake@sympatico.ca,13910830,000000121100899,4,5,I had a slight problem with his accent but it worked out fine.,5
283945,09-NOV-11,08-NOV-11,Franssesca,,en,70.48.209.165,mingchu@sympatico.ca,13913518,000000121121358,5,4,,4
282416,05-NOV-11,04-NOV-11,Ameer,,en,76.68.45.70,longstay@sympatico.ca,13870720,000000121039160,5,4,,5
282417,05-NOV-11,04-NOV-11,Mark,,en,76.64.119.229,wmwhitlock@sympatico.ca,13876072,000000121017940,5,4,"It would have been nice to have spoken to a Canadian and not a Philapino, many miles away from our beautiful Country of Canada. Keep jobs here in Canada with the high employment in our City of London Ontario and Windsor.",4
282418,05-NOV-11,04-NOV-11,Aswathy,,en,174.92.30.25,mcquarrb@sympatico.ca,13871740,000000121040158,5,5,It was perfect--does not need to be made better.  The tech went more than the extra mile to solve the problem.,5
282419,05-NOV-11,02-NOV-11,Wissem,,fr,65.94.6.195,celinedufresne@sympatico.ca,13838860,000000120985667,2,1,"m'écouter ... j'ai informé le technicien du problème, lors d'un 1er appel la semaine dernière, il m'a fait faire toute sorte de vérifications et finalement ça fonctionne ... par contre, le problème est intermitent et je lui dit.  j'avais moi-même débrancher l'équipement, repartit le tout plus d'une fois. mais bon, à la fin du 1er appel, j'ai une connexion internet.  Durant les jours qui ont suivi, j'ai dû refaire plus d'une fois ces mêmes vérifications, modifications, débranchement de mon router etc. pour réussir à avoir un accès internet.  Je rappelle le service Bell, le technicien me refait faire encore une fois, malgré l'information que je lui ai donnée, toutes les mêmes actions et m'avise qu'il place un appel à la centrale pour plus de vérification... j'attends, le lendemain, on m'appelle pour me dire qu'un technicien va passer chez-moi.  Monsieur se présente, fait quelques m mainoeuvres et quelques appels et finit pas me dire que l'équipement de Bell n,est pas en cause, que tout a l'air d'aller et il repart en prenant soin avant de rebrancher mon router Belkins et le probleme recommence encore.  Je place encore un autre appel à la cenrale qui me dit que le billet est fermé et que je dois reprendre toute ma démarche !!!!!!!! appel au 310, là un préposé au service me propose de m,envoyer moyennant des frais de 19,95$ un nouveau modem avec router intégré qui je l'espère cette fois, règlera définitement mon problème.  Entre-temps, je suis encore à débrancher, rebrancher mon modem afin d'accéder à mon internet, j'oubliais aussi l'adresse 192.168.2.1.  Donc, vous dire que l'expérience a été bonne ? NON",2
282420,05-NOV-11,28-OCT-11,Silverious,,en,174.89.40.84,jeetgill@sympatico.ca,13796252,000000120864139,4,4,"I have had problems with my internet connection from Oct 17 right up to Oct 30, 2011 - a problem created by Bell Fibe TV crew. The personnel from the internet department were excellent and extremely helpful including Vinbert and Selverious (both from India) and Mark (from Phillippines)who was extremely patient, helpful and who finally resolved the problem. There were several others technicians dealing with the internet sercives in-between the above-mentioned technicians whose names excapes me but all whom represented Bell well. While my recent experience with the internet department was excellent and commendable - the one I had with FIBE TV was atrocious and inexcusable. Not only did I not get FIBE TV, my internet service problems can be directly attributed to them. I am still unclear as to why despite the fact that FIBE TV is available on my street, it cannot be connected to my home. The FIBE TV departmern has basicaly directed me to Rogers. Where are the supervisors and/or managers in this department? And to add injury to insult I just got my Bell bill and with no internet service for about 2 weeks why am I charged for the service? ",3
282421,05-NOV-11,04-NOV-11,Salvador,,en,76.4.159.242,kmccready@sympatico.ca,13870140,000000121018344,4,4,,4
282422,05-NOV-11,31-OCT-11,Manel,,fr,70.30.183.56,girard.levesque@sympatico.ca,13823198,000000120914266,3,3,mieux comprendre. Accent difficile à comprendre.  ,2
282423,05-NOV-11,04-NOV-11,Anirban,,en,69.159.48.32,pasko@sympatico.ca,13872924,000000121017993,5,5,Representative was difficult to understand.,5
282424,05-NOV-11,04-NOV-11,Sergio,,en,184.151.63.199,snelgrove@sympatico.ca,13874748,000000121038831,3,1,"I was on the phone for about an hour. It seemed to be fixed a few times, then the connection was lost. After we were done, the connection was lost again. Still out Saturday morning.",3
282425,05-NOV-11,04-NOV-11,Edgar,,en,142.167.161.55,heatherdowne@sympatico.ca,13868254,000000121019533,5,5,"I was also speaking to a gentleman called Rob from the Television Division, who was exceptionally good and very helpful also.",5
282426,05-NOV-11,04-NOV-11,Amina,,fr,69.157.140.166,danybeaulieu@bell.net,13866276,000000121019250,5,5,rien,5
282427,05-NOV-11,04-NOV-11,Sunhith,,en,74.198.9.184,rgreatrix@bell.net,13873728,000000121031503,2,1,Solve my issue,1
282428,05-NOV-11,04-NOV-11,Diedra,,en,67.70.42.241,llindop@sympatico.ca,13870682,000000121024512,1,1,,1
282429,05-NOV-11,04-NOV-11,Manel,,fr,184.145.171.109,alain.st-amand@bell.net,13864000,000000121020697,2,2,le probleme que j'ai rapporté et qui est récurant n'était pas inscrit dans le dossier malgré le fait qu'il afait l'objet de quatre visites.J'ai donc été ovligé de tout expliquer de nouveau.,2
282430,05-NOV-11,04-NOV-11,Alexandra,,en,74.198.9.184,rgreatrix@bell.net,13873730,000000121033262,2,1,"My service were scheduled to installed today between 8 and 12. It is already 8:35 and I would think after three previous appointments messed up by bell I would be first on the list. I spent hours of my cellular minutes trying to resolve the issue of simply getting someone to install my services that I pay for. That is the key that is missing customer service should be about the customer not making the customer bends to your rules, the needs of the customer should come first. I would like a call from the president of customer relations to discuss this further. As a shareholder I am shocked that with an experience like this Bell has any market share left. ",1
282431,05-NOV-11,04-NOV-11,David,,en,72.38.79.35,matthewandjulie@sympatico.ca,13871604,000000121023561,3,1,"Do what you have said you were going to do, then I would not have to keep calling, I am feed up",1
282432,05-NOV-11,04-NOV-11,Matthew,,en,76.69.66.89,taitken@sympatico.ca,13875244,000000121031082,4,4,,3
282433,05-NOV-11,04-NOV-11,Bernard,,en,65.95.25.158,raetired@sympatico.ca,13873480,000000121026195,1,1,Ensure that the person on the other end of the telephone can be understood!!! There is usually a language barrier because of dialect. I was on the line for almost 1 hour.  When Bernard had remote control of my desktop computer I thought he had resolved the issue of getting into my e-mail was rectified I no sooner hung up the phone due to language barrier (and my hard of hearing didn't help) I had to call back because the issue was still not resolved.  He screwed up my laptop email access by suggesting to me to try putting on my hotmail account (which you cannot service) and I don't know why as it is listed as an icon on the home page.,2
282434,05-NOV-11,04-NOV-11,Larissa,,fr,70.49.52.52,sberard@sympatico.ca,13874342,000000121035625,5,5,Rien Larissa était d'une efficacité exemplaire,5
282945,09-NOV-11,08-NOV-11,Sam,,en,70.26.77.221,d_lrutherford@sympatico.ca,13907448,000000121100348,5,4,Your service rep said I would be getting a $15 credit on my next bill but when the confirmation came from bell it was under $14. Just asking.,5
282946,09-NOV-11,07-NOV-11,Hanen,,fr,67.68.219.46,pieret.desbiens@sympatico.ca,13901336,000000121079980,3,2,"Très long pour arriver à un service et se faire comprendre comme il faut.
Je dois appeler assez souvent à cause d'erreur de Bell.",
282947,09-NOV-11,08-NOV-11,Rene Jose,,en,69.157.43.212,lhollingshead@bell.net,13912074,000000121108871,1,1,solve the problem,1
282948,09-NOV-11,02-NOV-11,Sukumar,,en,70.54.18.175,werner.salge@sympatico.ca,13849786,000000120982685,5,5,,5
282949,10-NOV-11,08-NOV-11,Alejandro,,en,70.29.234.101,jimhone@sympatico.ca,13910780,000000121113629,5,5,,5
282950,10-NOV-11,09-NOV-11,Ivan,,en,70.31.126.151,dalekurz@bell.net,13920248,000000121138370,5,5,,5
282951,10-NOV-11,09-NOV-11,Mary ruksana,,en,209.226.117.72,sanddcarisse@sympatico.ca,13927086,000000121136647,5,5,"have all your reps. as knowledgeable as Mary as the first rep. I spoke to (half hour earlier) had no idea how to help, and told me so, but instead gave me a phone number to call which ended out to be a dead end. I called your number back and spoke to Mary who had all the answers to my problem.",5
282952,10-NOV-11,09-NOV-11,Jihene,,en,174.88.183.190,rgoodrow@sympatico.ca,13926599,000000121124728,1,1,"There was no follow to the technicien's visit last week which worsened an already frustrating situation- my phones (alarm system) and internet were dead.
I should be compensated for having to call 11 times in about 3 wks. What a waste of time. And it is still not resolved!
Been with Bell for 40 yrs exactly, but I have my eye on Videotron.
Reine Goodrow",1
282953,10-NOV-11,07-NOV-11,Adnen,,fr,70.55.167.129,mdupuis@sympatico.ca,13899942,000000121095148,5,5,Rien de plus,5
282954,10-NOV-11,09-NOV-11,Tom,,en,184.145.123.66,georgemccowan@sympatico.ca,13921616,000000121141863,4,4,Everything was fine until we received a call from Purolator to tell us the modem could not be delivered because it had the wrong address - the house we lived in 2 years ago.   After that the wheels fell off.,2
282955,10-NOV-11,09-NOV-11,Joy,,en,65.92.198.228,hjmarsh@sympatico.ca,13922132,000000121124294,5,5,,3
282956,10-NOV-11,09-NOV-11,Alexandra,,fr,70.55.167.217,realetcarmelle@sympatico.ca,13926530,000000121134578,4,3,"Former vos représentants à mieux connaître les services disponibles dans la région ou réside l'abonné, par exemple ne pas offrir des forfaits 3 services avec la technologie FIB 10 alors que votre réseau n'est même pas disponible et il ne le sera probablement pas avant un an, ceci résulte en une perte de temps et un tas d'ennui pour l'abonné qui y souscrit de bonne foi.

Veuillez en faire part aux personnes concernées dans votre entreprise.",3
282957,10-NOV-11,07-NOV-11,Alexander,,en,70.50.174.50,bobbiejo7@sympatico.ca,13893468,000000121084730,2,1,"Fix the problem, would have been good. A thech was here for 4.5 hours and problem wasn't fixed and three days later still not fixed, now we are waiting for the delivery of another modem, as the one given to us when the tech, was here, came out of a box that did not match the serial numbers on the modem, so we believe we were actually given a broken modem, not impressed at all",1
282958,10-NOV-11,26-SEP-11,Gloria,,en,74.15.160.84,elpargolilia@sympatico.ca,13399536,000000120142091,4,1,"Your customer care representatives did everything their could to try to resolve our problem. They walked us through every process, checked and double checked to see exactly what was going on. Unfortunately, it is your service that is the problem.  We can not get consistant high speed internet because of your service is inadeqate in our area.  Our internet is continuously slowing down or stopping all together.  We have done everything we can on our end.  When we subscribed for internet service with Bell, we were led to believe that we were getting high speed internet but unfortunately you do not have it available for us.  It is incredibly frustrating to be working on our computer and then have it slow down to a crawl and/or totally freeze up.  This is obviously not the quality service that Bell was known to have.  I am not sure how much longer we can put up with this.  If you could let us know if you have plans to increase/better/enhance the internet service in our area in the immediate future, that would be incredibly helpful.",2
282959,10-NOV-11,09-NOV-11,Sarra,,fr,174.92.184.114,pierrette.marcotte2@sympatico.ca,13926160,000000121127981,5,4,rien de plus,5
282960,10-NOV-11,09-NOV-11,Asma,,fr,174.93.130.46,guy.tourillon@sympatico.ca,13921922,000000121128068,4,4,,4
282961,10-NOV-11,09-NOV-11,Luis,,en,70.31.121.108,r.brian.bottomley@sympatico.ca,13926346,000000121142854,5,5,"Since, I had been regularly complaining about my poor Internet service over the past several moths, I should NOT have had to call Bell-310, had Bell been monitoring the quality of service for its customers in this area and identified and  rectified Internet congestion problems automatically as they occur. 
Luis  did a fine job and understood the issue immediately and resolved my speed problem. Luis assured me that they do need to manage the network and  I should expect to see 3-5Mb download speeds with the Ultra High speed service I subscribe to. 
And he was right; I now see 4Mb download speed. Thank you Luis!
",4
282962,10-NOV-11,09-NOV-11,Andrea,,en,65.95.248.179,k.kar@sympatico.ca,13923344,000000121143159,3,2,"The lady was very helpful, but when I go to my e-mails, it is still slow, not as bad as it was, but consideirng I pay for high speed, it is slow.  It only started being this way this week.",2
282963,10-NOV-11,08-NOV-11,Mitchell,,en,65.95.129.38,patchas@bell.net,13914408,000000121103388,3,2,"I was on hold for 51 minutes waiting for a representative. However, he was very courteous and apologetic.  He confessed that I was not the first complaint he had handled that day.",1
282964,11-NOV-11,10-NOV-11,Zishan,,en,69.156.29.207,viktornet@sympatico.ca,13939702,000000121167251,4,4,"IMHO, your QA Rep should teach your staff not only strictly follow the procedure, but sometimes be very attentive to the detail, and what is more important, be pretty well aware what happened on the local line within the customer's area.",5
282965,11-NOV-11,09-NOV-11,Sabha,,en,99.243.73.192,andrew.dos@sympatico.ca,13918646,000000121138709,1,1,"Stop passing me on to people who could noy resolve my problem. And secondly, resolve my problem.",2
282966,11-NOV-11,10-NOV-11,Khaoula,,fr,70.53.177.84,noelle.plagne@sympatico.ca,13936914,000000121146091,4,4,,4
282967,11-NOV-11,10-NOV-11,Malek,,fr,65.92.86.100,clermontj@sympatico.ca,13930986,000000121159297,5,5,Rien.,5
282968,11-NOV-11,10-NOV-11,Omar,,en,65.95.180.49,morgulis@sympatico.ca,13936546,000000121162016,2,2,"I was on the phone with your technical support for a very short time, since I dropped my phone and we lost contact.
",5
282969,11-NOV-11,10-NOV-11,Allan,,en,208.65.73.39,mike.brunton@sympatico.ca,13936298,000000121162514,5,5,nothing,5
283445,10-NOV-11,25-OCT-11,Sylvie,,en,67.70.161.41,jeffowen@sympatico.ca,13753488,000000120786506,1,1,,1
283446,10-NOV-11,01-NOV-11,Danny,,en,67.70.161.41,jeffowen@sympatico.ca,13832734,000000120943835,1,1,,1
283447,10-NOV-11,09-NOV-11,Sajid,,en,174.91.8.227,tadco@sympatico.ca,13927826,000000121128666,3,2,Cut down on the time we are put on hold.,3
283448,10-NOV-11,09-NOV-11,Cesar,,en,69.159.4.47,daniel_s54@bell.net,13920304,000000121125980,5,5,Nothing. I was completely satisfied.,5
283449,11-NOV-11,09-NOV-11,Kali,,en,70.29.120.85,alison_adele@sympatico.ca,13918522,000000121136241,5,5,It could not have been handled any better than it was. I cannot remember who I spoke with other than she was very pleasant and extremely proffessional.,5
283450,11-NOV-11,10-NOV-11,Seifeddine,,fr,76.68.201.171,juber@bell.net,13934334,000000121156696,3,3,"M'avertir au préalable qu'il y aurait une augmentation de plus de 50 $ sur ma facturation de novembre dû à l'enlevement de la location du modem pour un paiement unique et définitif pour l'utilisation future du modem.. j'aurais moins eu l'impression de me faire manipuler par bell, et je n'aurais probablement pas eu à vous appeler pour savoir ce qui se passait avec ma facturation
",3
283451,11-NOV-11,10-NOV-11,Ginette,,fr,69.157.89.122,vaillancourt.philippe@sympatico.ca,13939586,000000121160624,2,1,"J'ai un problème avec ma facture unique qui ne semble pas me régler. Pour améliorer mon exoérience, il faudrait régler mon problème de façon définitive",2
283452,11-NOV-11,10-NOV-11,Kevin,,en,174.94.46.123,warrenco@sympatico.ca,13939792,000000121157324,4,4,,4
283453,11-NOV-11,10-NOV-11,Ruth,,en,69.157.23.46,armand.henri@sympatico.ca,13929692,000000121167597,3,3,"Sympatico technicien could have resolved the problem the first time I called yesterday, instead of screwing around and then having me to have to repeat and requiring to call you people a second time for the same problem within twelve hours. Certainly, Rogers would provide a far better service than Sympatico, this is just simply gotten to a point that it's ridiculous in expecting better service from Sympatico.",1
283454,11-NOV-11,10-NOV-11,Gabriel,,en,207.164.152.151,staylor8@sympatico.ca,13938878,000000121158739,5,4,"Not have had the call disconnected.  He did call me back but even that call had phone static or clicking.  Your the communication company that owns the lines I would think that this would not happen to you.  Also, he was slightly condiscending when I asked to have a password changed to something unique to our family he criticized it as easily hacked before I finished the password.  ",3
283455,11-NOV-11,10-NOV-11,Ghaleb,,en,67.71.115.134,p.mcguire@bell.net,13937040,000000121163067,2,2,I have an IPad iPhone and Mac.  the Internet people would only deal with wifi connection issues on the MAC.  The Mobility people would only deal with 3G connection issues on the iPhone.  No one would deal with the IPad.  I am paying Bell for voice and data services on all three devices and expect service from Bell. ,1
283456,11-NOV-11,10-NOV-11,Gayathri,,en,207.164.225.7,hfhamilton@sympatico.ca,13933170,000000121146875,5,5,everything was handled to my complete satisfaction,5
283457,11-NOV-11,05-NOV-11,Priya,,en,70.27.194.62,pat.e@sympatico.ca,13882764,000000121051776,5,5,,4
283458,11-NOV-11,10-NOV-11,Priya,,en,174.93.8.169,egordon97@sympatico.ca,13931996,000000121153886,5,5,"your rep Prya was excellent, very understanding of my computor ignorance and very patient. If everyone at your centre was like her you would have very little complaints",4
283459,11-NOV-11,10-NOV-11,David,,en,50.100.38.218,newmans963@bell.net,13936812,000000121148853,5,4,"I called twice.  The second call resulted in success.  The first call took a very long time and, I felt, the person was not adequately trained.",
283460,11-NOV-11,10-NOV-11,Bea,,en,174.95.159.5,bud.brown@sympatico.ca,13930398,000000121158770,4,4,"Waited the 3-4 days that Bey said the changes in my service will take to be in effect.  Until those changes have been implemented, I cannot know if Bey in fact accomplished what she claimed to.",5
283461,11-NOV-11,07-NOV-11,Katelyn,,en,70.29.37.97,harvschwartz@sympatico.ca,13896622,000000121084676,4,4,,4
283462,11-NOV-11,04-NOV-11,Mir,,en,64.231.60.65,nnvee@bell.net,13872622,000000121023224,5,5,there were no problems left unresolved.,5
283463,11-NOV-11,10-NOV-11,Med amir,,fr,70.30.205.224,jean-claudeguimont@bell.net,13933754,000000121159119,4,4,,5
283464,11-NOV-11,10-NOV-11,Med Hedi,,fr,174.93.249.123,nicole.g@sympatico.ca,13936854,000000121166185,5,5,,2
283465,11-NOV-11,10-NOV-11,Sajid,,en,174.95.217.102,charlesnjan@sympatico.ca,13930771,000000121149719,4,4,,4
283466,11-NOV-11,10-NOV-11,Kelly,,en,70.24.155.238,paulagates@sympatico.ca,13937214,000000121156167,1,1,"I waited on the phone for over half an hour and finally hung up, all I asked was if I would be charged a fee as we are snowbirds and going away till April, and cut our phone off and we paid the $50.00 for that, but couldn't get an answer for the internet, but I would think being away plus cutting the phone off while we are away I wouldn't be charged any more than the $50.00. When I get back I am thinking of moving my land phone and internet services to Rogers, Bell doesn't seem to give a damn about there customers and I have been one for many many years.",1
283467,11-NOV-11,10-NOV-11,Ajay,,en,174.91.69.124,wilhelmriexinger@sympatico.ca,13939866,000000121159360,5,5,"this was the best customer service call I ever had,Ajay had a good command of English and it was a pleasure dealing with him.If the service remains like this call was,I definitely would recommend Bell ",5
283468,11-NOV-11,10-NOV-11,Moses,,en,65.92.211.161,koftikian@sympatico.ca,13934784,000000121163105,4,4,,5
283469,11-NOV-11,10-NOV-11,Rim,,fr,70.55.204.231,r.c.kto@sympatico.ca,13937558,000000121154695,3,2,prendre plus de temp pour trouver la cause du probleme,3
283470,11-NOV-11,10-NOV-11,Med Amine,,fr,70.55.204.231,r.c.kto@sympatico.ca,13937560,000000121155872,4,4,,4
283471,11-NOV-11,10-NOV-11,Kalthoum,,en,174.93.131.22,francisco007@sympatico.ca,13932378,000000121151898,5,5,none,5
283472,11-NOV-11,10-NOV-11,Mohamed,,fr,207.253.225.197,francine.jeanmarie@sympatico.ca,13932372,000000121166126,5,5,Que Bell Fibe soit disponible dans mon quartier le plus tôt possible.,5
283473,11-NOV-11,10-NOV-11,David,,en,174.88.102.156,wj_@sympatico.ca,13939910,000000121152758,3,2,"I recently agreed to a 1 year extension of my service at an agreed price, a month later I am informed that my cost is to increase by $2.00. The agent must have been aware of this at the time but failed to inform me, meaning that the monthly fee I was offered for a 1 year term was actually $2.00 less than what I am going to be charged. Yet another Bell deciptive practice.
Bill; Vincent  ",3
283474,11-NOV-11,10-NOV-11,Christopher,,en,69.159.64.252,bcurley@sympatico.ca,13929924,000000121156301,5,5,,5
283475,11-NOV-11,11-NOV-11,Helenpearl,,en,69.158.91.33,marshmem@sympatico.ca,13935900,000000121167717,4,3,An English speaking Canadian (with no off-shore accent)would have made communication 100%.,5
283946,09-NOV-11,08-NOV-11,Roy,,en,174.89.138.5,m.hilario@sympatico.ca,13912504,000000121121444,3,1,"have automated recording to let us know are internet is down   
(waited on phone line 45min to have someone tell me that) that is not accepteble....",2
283947,09-NOV-11,07-NOV-11,Hemavathi,,en,70.31.50.78,wbdouglas@sympatico.ca,13904248,000000121071638,3,4,"The Rep.failed to anticipate that our problem might require ""tech"" access to our home. She set up an appointment for an outside investigation, which when done, required access to our home. We were not home and another day went by and another appointment had to be made. She could have anticipated that home access might be required and made the appointment accordingly.
Our problems began weeks ago when Bell sold us the new WI Fi modem with Fibre 6. Look at your files for details. We were without computer service several days and when the problem was said to be ""fixed"", we had slower service than before. The Tech had not realized that there was a piece of former Bell TV sofware impeding the speed to the modem. Finally, to-day tech Tyler removed it and the problem appears to be solved.
AFter 3 tech visits, long phone calls, difficult installations by phone by my 81 year old husband, no internet service for days, we are NOT impressed with Bell service.",2
283948,10-NOV-11,09-NOV-11,Chad,,en,70.30.19.89,barrydavis@bell.net,13919058,000000121137610,5,4,"CHAD did an exelent job, he did the best
he could, with what I had.",5
283949,10-NOV-11,09-NOV-11,David,,en,192.127.94.7,francesco.reda@sympatico.ca,13921380,000000121128830,3,3,,3
283950,10-NOV-11,09-NOV-11,Kaitlyn,,en,70.54.60.233,rhselleck@sympatico.ca,13926616,000000121133662,5,5,Kaitlyn was excellant and very thorough in reviewing my concern.  ,5
283951,10-NOV-11,30-OCT-11,Haythem,,fr,70.30.175.69,jproyer-9@sympatico.ca,13816040,000000120910455,4,2,"Rien,car on m'a referé à Microsoft. Après avoir tout  vérifier il ne pouvais
régler le problème.",5
283952,10-NOV-11,08-NOV-11,Mohamed,,fr,174.93.150.116,fcartier001@sympatico.ca,13908806,000000121109211,4,5,continuez votre bon travail,5
283953,10-NOV-11,09-NOV-11,Anirban,,en,69.157.52.169,lindajmacrae@bell.net,13924058,000000121123314,5,5,,5
283954,10-NOV-11,09-NOV-11,Gloria,,en,64.231.137.101,michael.lepinski@sympatico.ca,13924982,000000121144597,4,4,,5
283955,10-NOV-11,09-NOV-11,Jorge Alberto,,en,70.49.186.28,cpurden@sympatico.ca,13920120,000000121138511,4,5,,4
283956,10-NOV-11,08-NOV-11,Chirine,,fr,76.67.147.68,dprovanche@sympatico.ca,13908162,000000121098446,2,2,arerter d'ajoutais des fais sur nos facture s.v.p.,1
283957,10-NOV-11,02-NOV-11,June,,en,70.26.60.12,j.r.d@sympatico.ca,13842192,000000120985513,5,4,,5
283958,10-NOV-11,09-NOV-11,Casey,,en,74.14.125.81,faridandlaurie@sympatico.ca,13921232,000000121142612,5,5,nothing really,5
283959,10-NOV-11,09-NOV-11,Erick,,en,70.48.42.25,robertas8@sympatico.ca,13926722,000000121135640,5,5,nothing,5
283960,10-NOV-11,09-NOV-11,Chenrup,,en,76.69.56.182,phyllisfeinstein@bell.net,13926130,000000121135194,2,4,Put a supervisor on sooner to solve the problem more readily.,3
283961,11-NOV-11,10-NOV-11,Jazel,,en,64.231.221.56,jimdeb@sympatico.ca,13933958,000000121148270,4,4,"I think that current Bell Internet customer should be able to get the option to have the promotions that are running and not just call in because of needing to lower the cost. I have had your service for alot of years, pay monthly and as good customer(s) we should be receiving info on the promotions available. I was very happy that Jazel looked into offering me this promotion, as she helped me out tremendously when i told her I was out of a job.",4
283962,11-NOV-11,09-NOV-11,Wissem,,fr,184.146.253.152,abedard12@sympatico.ca,13918272,000000121142259,2,3,,3
283963,11-NOV-11,10-NOV-11,Edwin,,en,65.94.97.121,bobwill@sympatico.ca,13930210,000000121151886,5,5,"The operator did a complete job and I am satisfied, however, I would rather see the job being handled in Canada.",3
283964,11-NOV-11,10-NOV-11,Juan,,en,70.49.240.50,paulandcarol@bell.net,13937216,000000121157294,5,5,Nothing,5
283965,11-NOV-11,10-NOV-11,Marwa,,fr,70.26.220.218,jannine08@sympatico.ca,13933653,000000121150469,4,4,,3
283966,11-NOV-11,10-NOV-11,Simon,,fr,64.228.85.205,elemieux2006@sympatico.ca,13932034,000000121164548,4,4,,4
283967,11-NOV-11,10-NOV-11,Francis,,en,174.95.64.227,r.philp@sympatico.ca,13937572,000000121150378,5,5,"The first part of the call using the automated voice is a waste of my time,use real people.",4
283968,11-NOV-11,09-NOV-11,Gilbert,,en,184.144.70.221,lesmcphail@sympatico.ca,13923990,000000121138486,5,5,"I have had a few of these ""help sessions"" in the last few years, and this was one of the best!! Totally professional and polite!!",5
283969,11-NOV-11,10-NOV-11,Carlos,,en,184.146.108.138,myoga5@sympatico.ca,13936714,000000121154380,5,5,,5
283970,11-NOV-11,10-NOV-11,Malek,,fr,67.68.83.150,lamadeleinea@sympatico.ca,13934926,000000121155111,5,5,"Rien de plus,cétais parfais!",5
283971,11-NOV-11,10-NOV-11,Gilberto Jose,,en,70.31.73.47,vankurendc@sympatico.ca,13939614,000000121162629,5,5,let me talk to a canadian representative.  not an el salvadorian,3
283972,11-NOV-11,10-NOV-11,Med amir,,fr,174.89.76.39,reneettherese@sympatico.ca,13937750,000000121165114,5,5,"Rien de plus , c'est extra comme ça .
           Merci Beaucoup....",5
283973,11-NOV-11,10-NOV-11,Sinu,,en,174.95.216.97,b2w@sympatico.ca,13929836,000000121162070,5,5,,4
283974,11-NOV-11,10-NOV-11,Anne,,en,70.27.24.20,brickett@bell.net,13930318,000000121154596,5,5,"Nothing, Anne helped me and was so very patient.",5
283975,11-NOV-11,09-NOV-11,Priyanka,,en,70.53.207.116,dawson4@sympatico.ca,13920428,000000121132690,3,4,"Bell was aware of the problem, It was not in the house but rather that the internet signal from the street distribution box was too weak.  Why does it need a complaint to have bell maintain a normal level of service?",2
283976,11-NOV-11,10-NOV-11,Fatiha,,fr,174.89.226.215,michelatour@bell.net,13936252,000000121147936,2,4,La personne ne connait pas le fonctionnement du décodeur pour bell express vu.,4
283977,11-NOV-11,10-NOV-11,Philip,,en,129.97.5.92,christine.robertson@bell.net,13930868,000000121163141,4,2,"The CCR had difficulty booking my service call for some reason - he was very nice, and very thorough, trying to ensure that things went smoothly for me after lengthy calls and still have no internet connection.",1
283978,09-NOV-11,08-NOV-11,Sana,,fr,70.49.61.18,autobus.leduc@sympatico.ca,13905792,000000121099767,5,5,,5
283979,09-NOV-11,08-NOV-11,Franssesca,,en,174.89.131.156,patton01@sympatico.ca,13914478,000000121121002,3,3,"This was an Outlook Express problem - not Bell's.
Advice was to click on each account separately rather than Receive All.
But problem seems to have gone away now.",4
283980,09-NOV-11,08-NOV-11,Nadim,,fr,76.64.243.113,claudecorriveau@sympatico.ca,13907132,000000121114356,4,2,"Le problème s'est réglé tout seul. En fin d'après-midi hier, l'internet fonctionnait comme d'habitude. Je ne crois donc pas qu'un nouveau modem soit nécessaire.",4
283981,09-NOV-11,07-NOV-11,Priya,,en,67.70.81.102,garthjn@sympatico.ca,13896062,000000121074640,4,4,Reduce waite time on phone,5
282435,07-NOV-11,04-NOV-11,Juan Carlos,,en,174.91.174.176,rusty1250@sympatico.ca,13874092,000000121020768,3,2, i don't remember talking to anyone ,3
282436,07-NOV-11,06-NOV-11,Estephania,,en,70.48.217.251,phalagian@bell.net,13890186,000000121063014,5,5,,5
282437,07-NOV-11,02-NOV-11,Makram,,fr,174.95.0.182,abdupuis@sympatico.ca,13836944,000000120976693,4,5,Peu de chose mais le fait que les ajustements prendraient un peu de temps.....,5
282438,07-NOV-11,06-NOV-11,Tracy,,en,74.14.74.24,p.andruchow@sympatico.ca,13889988,000000121060387,5,5,"I was happy to have made the call and 
have my bell representative go out of
her way to save me more money than I
anticipated or planed to save.  Great
work by an attendant who obviously 
enjoys helping customers...or maybe it
was just my lucky day...either way...
..great job....appreciate it.",5
282439,07-NOV-11,06-NOV-11,Keerthi,,en,76.67.126.7,jstrecker@sympatico.ca,13888466,000000121061592,4,5,Nothing,5
282440,07-NOV-11,06-NOV-11,Ashok,,en,184.146.81.160,bobb04@sympatico.ca,13886035,000000121063202,1,1,Resolved the issue,1
282441,07-NOV-11,06-NOV-11,Amir,,fr,184.144.177.31,celalonde@sympatico.ca,13886364,000000121063709,4,4,"
j'ai recue un tres bon service

je suis satisfaite. merci",4
282442,07-NOV-11,06-NOV-11,Khaoula,,fr,69.156.67.108,c.foster@bell.net,13886218,000000121064159,3,4,"Que je sois répondue par une personne qui travail au Québec et non en Tunésie!!!
Rien à dire de la personne, elle a fait son travail....mais difficile à prendre de se faire répondre outre-mer....
Merci de prendre note ",3
282443,07-NOV-11,06-NOV-11,Nandhini,,en,74.14.74.197,moepoe@sympatico.ca,13889700,000000121061470,4,4,Given jobs to Canadians instead of transferring our calls to other countries.,3
282444,07-NOV-11,03-NOV-11,Jacques,,fr,74.12.169.179,mariandol@sympatico.ca,13858314,000000121006909,5,5,,5
282445,07-NOV-11,06-NOV-11,Ghorden,,en,74.12.98.196,bill.ee@sympatico.ca,13885972,000000121066686,5,5,nothing,5
282446,07-NOV-11,06-NOV-11,Nora,,en,65.94.48.16,bonnie.tam@sympatico.ca,13886080,000000121059055,2,1,"My experience with Nora was not bad, but the person she connected me to disconnected me and never called me back.  I'm not impressed at all.  ",2
282447,07-NOV-11,06-NOV-11,Revathi,,en,50.101.36.156,jeflen@sympatico.ca,13888218,000000121064745,5,4,"I was very hapy with the sevice so far.
the one thing i was not able to establish was the speed of my connection. I am only seem to be getting 5 mbits .",5
282448,07-NOV-11,06-NOV-11,Ramy,,fr,174.91.237.135,martin.labelle5@sympatico.ca,13889338,000000121065383,3,3,J'ai moi-même dû suggérer une piste de solution au technicien car le problème ne se résolvait pas correctement.,4
282449,07-NOV-11,05-NOV-11,Estephania,,en,70.26.24.30,pudman@bell.net,13883102,000000121048641,4,4,"I have complained about the slow speed of my internet at least 4 times since August, and this is the first time an offer was made to send a technician to my house to fix the problem.  For question 4 below, I put ""Not at all"" because I have had to complain so many times without getting the problem resolved.  ",1
282450,07-NOV-11,04-NOV-11,Ashok,,en,174.88.54.25,dstc.bailey@sympatico.ca,13866928,000000121027552,2,4,I do think that the rep was trained properly.  He thought our electrical outlets had to initiated and a technician had to come to the house.  He was very hard to understand and took a long time to solve the problem.  I eventually the fibre optics set up but I should not have had to call in.  You disconnected my DSL but did not hook up the fibreoptics that I ordered until I phoned in and complained that I had no internet at all.  For a change in internet to  upgrade to fibre optics I had to make 2 phone calls to the service department and each problem took about 45 minutes of my time on the phone.,1
282451,07-NOV-11,03-NOV-11,Paul,,fr,70.53.212.207,denisbe@sympatico.ca,13853338,000000120991924,4,4,"Je n`ai jamais été capable de communiquer avec la ligne de soutien technique du secteur francophone bien que j`ai été en attendte pour plus de 15 minutes soit le 3 Novembre et le 2 Novembre. J`ai due me résoudre dàppeler du coté Anglophone , au bout de 30 secondes, j`ai été capable de parlé avec cet agent anglophone. C`est pas fort votre soutieu du secteur francophone.Votre lien de mon utilisation Internet actuelle http://www.bell.ca/usageinternet?languageToggle=true&language=fr ne fonctionne pas depuis plus de 3 semaines, Non c`est pas fort du coté francophone , mais du secteur anglophone tout va bien",2
282452,07-NOV-11,04-NOV-11,Jose,,en,70.26.158.73,dcasullo@sympatico.ca,13866394,000000121027317,5,4,,5
282453,07-NOV-11,06-NOV-11,Ameer,,en,74.15.230.224,ernie.leitold@sympatico.ca,13887230,000000121067303,5,5,the lady who helped me was very knowagable and polite and resovled the issue.,5
282454,07-NOV-11,05-NOV-11,Med Karim,,fr,70.51.197.108,charles_gosselin@sympatico.ca,13877922,000000121044927,5,5,,5
282455,07-NOV-11,06-NOV-11,Dinesh,,en,174.92.106.198,akinlolu.falode@sympatico.ca,13885524,000000121057171,4,4,Wait time,4
282456,07-NOV-11,06-NOV-11,Mejid,,fr,184.148.252.217,derolamp@bell.net,13886880,000000121064676,4,4,Les couts tel que discuté lors de l'appel du mois d'août aurait du être appliqué des le mois de septembre.  Ce n'est pas plus difficile de faire un changements d'addresse et de service que d'appliqué les bon coût à une factures. ,4
282457,07-NOV-11,31-OCT-11,Amine,,fr,174.93.194.179,jyaubin@sympatico.ca,13824538,000000120917251,5,5,,5
282458,07-NOV-11,03-NOV-11,Haythem,,fr,70.55.136.187,jacinthe.volvick@sympatico.ca,13855910,000000121000206,5,4,,3
282459,07-NOV-11,06-NOV-11,Andy,,en,184.147.35.120,blegg@bell.net,13886016,000000121060929,5,5,,5
282460,07-NOV-11,04-NOV-11,Tayssir,,fr,65.92.163.242,hchalifoux@bell.net,13868236,000000121030127,1,1,"Cela fait un mois seulement que je suis abonné à Bell.  J'ai eu ma première facture mercredi dernier.  Ma facture n'incluait pas le montant de Bell internet, elle disait que ce serait afficher sur mon compte à la prochaine facture.  2 jours après j'ai eu un appelle du bureau de la perception de bell internet me disant que j'étais en retard.  J'ai expliqué que je n'avais pas de montant sur ma facture.  J'ai ensuite communiquer avec le service de la clientèle, vendredi dernier, et la personne m'a dit que c'était une erreur et que cela ne devrait plus ce produire.  J'ai reçu un autre appel aujourd'hui du bureau de la perception.  J'ai re-téléphonner le centre de la clientèle et j'ai parlé à la même personne que vendredi dernier.  Il m'a répété que je n'avais rien à payer pour le service internet tant que je n'aurais pas la facture le mois qui s'en vient.  Je lui ai dit, pourquoi que j'ai encore des appels alors? donc, il a communiqué avec le service internet pour vérifier, et ensuite pour me dire que je te transfère à la personne qui va tout vous expliquer.  Tout ça pour vous dire que j'ai été transféré 4 fois pour ne pas avoir une réponse logique...  Tout cela pour vous dire que ma seule question était, bon, je dois combien pour internet et j'aimerais recevoir une facture... Une heure plus tard après 4 représentants, j'ai raccroché ma ligne.  Je suis une nouvelle cliente depuis un mois... c'est normale cette attitude???",
282970,10-NOV-11,09-NOV-11,Hector,,en,70.50.197.229,pmaritan@sympatico.ca,13926208,000000121140442,3,4,"After 24 hours I was told the problem was a fuse at Bell's end. Why can't Bell detect a fuse problem instead of relying on a customer filing a complain.
I had eratic internet connection for a week before complete internet failure occurred. A blown fuse would explain the complete failure but not the erratic service that preceeded the complete failure.",3
282971,10-NOV-11,09-NOV-11,Med Karim,,fr,70.30.255.175,nelson.parent@sympatico.ca,13925486,000000121143373,5,5,tout etais tres bien pour moi,5
282972,10-NOV-11,08-NOV-11,Eduardo,,en,184.147.125.112,rtgibbs@sympatico.ca,13915758,000000121112079,1,1,,1
282973,10-NOV-11,09-NOV-11,Haley,,en,70.24.173.165,zul.khoja041@sympatico.ca,13928842,000000121129033,5,4,,4
282974,10-NOV-11,07-NOV-11,Jose,,en,70.24.149.80,leonbetty@bell.net,13898826,000000121084136,1,1,our neighbour came over and reconnected the computor that your employee on the phone should have known what to do,
282975,10-NOV-11,08-NOV-11,Zulfiquar,,en,65.93.98.245,vcinq-mars@bell.net,13917370,000000121106069,1,1,"Have people with better expertice and no language ""problems""!",2
282976,10-NOV-11,09-NOV-11,Slah,,fr,184.145.149.109,fabien.caron@sympatico.ca,13921196,000000121126930,1,2,"Mon interlocuteur tombait des nues, tellement la situation pour laquelle j'avais dû vous appeler était absurde. (Une fois le problème résolu -- une journée et demie plus tard ! -- elle est encore absurde !)",1
282977,10-NOV-11,05-NOV-11,David,,en,129.97.5.92,christine.robertson@bell.net,13877994,000000121041253,2,1,"Well, Ij ust want my wireless internet re-connected after I moved over 6 months ago.  Apparently, this is a huge problem.  It's still not functioning.  It was supposed to be as of yesterday (Nov. 9th).",1
282978,10-NOV-11,09-NOV-11,Niyaz,,en,70.29.146.25,psav-1@sympatico.ca,13926312,000000121133269,3,3," help a little more as the opening for the games is still quite slow.

sometimes it seems to freeze.",3
282979,10-NOV-11,08-NOV-11,Sabha,,en,65.94.98.94,s.newitt@sympatico.ca,13915842,000000121103732,5,4,,4
282980,10-NOV-11,09-NOV-11,Cathrine,,en,74.12.146.41,joy.rishor@sympatico.ca,13923144,000000121124092,5,5,"She was fantastic, best I have dealt with at Bell.
Nothing to improve upon.",5
282981,10-NOV-11,09-NOV-11,Gilberto Jose,,en,184.144.42.25,joe.badali@sympatico.ca,13922982,000000121144153,5,4,ACTUALLY NOTHING AS IT SEEMS TO BE AN INTERNAL PROBLEM WITH MY COMPUTER.  BUT THE HELP WAS GREAT IN CLEARING OTHER PROBLEMS.  THANKS,5
282982,10-NOV-11,09-NOV-11,Andy,,en,174.89.66.128,ronmoore@bell.net,13926816,000000121138554,3,3,my question was not completely a problem you normally deal with,4
282983,10-NOV-11,06-NOV-11,Gilberto Jose,,en,174.94.20.90,bpbp@sympatico.ca,13886102,000000121066209,5,5,,5
282984,10-NOV-11,06-NOV-11,Jose,,en,174.94.20.90,bpbp@sympatico.ca,13886104,000000121065502,5,2,,4
282985,10-NOV-11,09-NOV-11,Jason,,en,209.202.107.203,kbsitzes@sympatico.ca,13923460,000000121128077,,,,1
282986,10-NOV-11,09-NOV-11,Mehdi,,fr,69.156.217.189,g_longpre@sympatico.ca,13921482,000000121138364,5,5,"diminuer le prix de mon abonnement;",5
282987,10-NOV-11,07-NOV-11,Sarah,,en,64.228.88.52,mollymaidoshawa@sympatico.ca,13900359,000000121080526,5,5,,5
282988,10-NOV-11,08-NOV-11,Susy,,en,76.66.126.91,tomban@bell.net,13917146,000000121121501,5,4,,5
282989,10-NOV-11,09-NOV-11,Johanna,,en,70.49.236.189,jilarson@sympatico.ca,13922860,000000121130417,5,5,,5
282990,10-NOV-11,04-NOV-11,Carlos,,en,70.24.173.166,heyjude44@sympatico.ca,13868302,000000121033050,3,1,"There was so much static on my phone line, we had to terminate the call and a request was made to check my lines.",
282991,10-NOV-11,09-NOV-11,Gloria,,en,64.231.114.38,plantscape@bell.net,13926198,000000121124848,2,1,"Fix the problem, or offer other solutions than retrying the same thing which is clearing not working.",2
282992,10-NOV-11,09-NOV-11,Katherine,,en,198.208.251.22,mappel5@sympatico.ca,13924542,000000121131601,5,5,"Have foloks that speak better english, or aleast when requested get someone. I usually have a hard time understanding the person helping me.",4
282993,10-NOV-11,09-NOV-11,Kevan,,fr,65.92.31.122,lisedeziel@sympatico.ca,13924102,000000121129535,4,1,corriger le probleme par contre la gentillesse de votre employé Kevin mérite d'être soulignée,5
282994,10-NOV-11,09-NOV-11,Duncan,,en,70.26.36.224,brian_mulvihill_5@sympatico.ca,13919480,000000121130037,1,1,Every time I speak with a Bell person it is a new person NEVER ABLE TO SPEAK WITH SAME PERSON __ NO INCOMING PHONE LINES....No RETURN PHONE NUMBERS I HAVE SPOKE,2
282995,10-NOV-11,08-NOV-11,Luis,,en,76.68.127.226,alan.parry@sympatico.ca,13905226,000000121103061,2,2,fix your sympatico.ca system it's either down or very slow or busy many times. why i'm paying good money for such poor service?,2
282996,10-NOV-11,09-NOV-11,Bernard,,en,184.148.129.117,st.frenchie@sympatico.ca,13927598,000000121136758,5,4,everything was accomplished that needed to be done. well,
282997,10-NOV-11,09-NOV-11,Achref,,fr,70.53.236.18,bryandeblois@bell.net,13919528,000000121137726,5,5,,5
282998,10-NOV-11,08-NOV-11,Yara,,en,70.54.114.57,eric.valentine@sympatico.ca,13908600,000000121122049,4,5,"I cannot think of anything that would be better, I was quite content :)",5
282999,10-NOV-11,08-NOV-11,Roy,,en,76.67.40.166,r.w@sympatico.ca,13915008,000000121116360,4,4,"Keep Wimax service at high speed levels.  It is capable of reasonable speed but varies too much, some days download speed is very slow other days it is good, you should be able to keep it consistent.",2
283000,10-NOV-11,05-NOV-11,Kota,,en,69.159.68.123,phirst@sympatico.ca,13882942,000000121044716,,1,"Hi
I find dealing with Bell more than frustrating but this has everything to do with the cost saving system management has set up rather tan with the individual technician. Cost saving at the expense of the customer which however is not passed on.
1)you are compelled to talk to the annoying computer Emily
2)it takes ages every time to get connected because of short staffing
3)you are always sent offshore and especially the Indian accent can be very difficult to understand
4)The technicians only know standard procedures but I have an ongoing internet connection that still after multiple attempts and hours of trying and hours wasted on my part even now has not been satisfactorily resolved.
",1
283001,09-NOV-11,05-NOV-11,Mohamed Abdelkader,,fr,204.101.237.139,martinleclerc1@sympatico.ca,13881831,000000121055246,5,5,Avois un htc de samsung gratuit andrid 4g,5
283002,09-NOV-11,08-NOV-11,Hssen,,fr,70.26.222.205,martin.zaccardelli@sympatico.ca,13912974,000000121122183,5,5,,4
283003,09-NOV-11,08-OCT-11,Kais,,fr,65.93.192.101,rioux.manon@bell.net,13557892,000000120425705,5,5,rien ,5
283004,09-NOV-11,07-NOV-11,Stephen,,en,76.68.152.206,ryob@sympatico.ca,13902368,000000121084150,5,4,,5
283476,10-NOV-11,09-NOV-11,Susy,,en,69.156.153.98,eclipse48@sympatico.ca,13920950,000000121136312,3,1,told me to go to help page that had no value whatever,2
283477,10-NOV-11,09-NOV-11,Sai,,en,76.64.11.109,reidaj@sympatico.ca,13926556,000000121142388,4,4,"Nothing - very courteous, patient and helpful.  Thank you Cy.",4
283478,10-NOV-11,09-NOV-11,Mary ruksana,,en,174.91.159.118,shawnmccarthy@bell.net,13927322,000000121130939,4,4,,4
283479,10-NOV-11,09-NOV-11,Suresh kumar,,en,174.91.159.118,shawnmccarthy@bell.net,13927324,000000121133617,4,4,,4
283480,10-NOV-11,07-NOV-11,Juan,,en,174.92.86.209,tonyandann@sympatico.ca,13903806,000000121085418,5,5,,4
283481,10-NOV-11,09-NOV-11,Ritwik,,en,174.93.8.111,spirit01@bell.net,13927560,000000121132968,5,5,,4
283482,10-NOV-11,09-NOV-11,Daniel,,en,174.93.37.104,mario.pirrone@sympatico.ca,13924692,000000121137841,4,5,,5
283483,10-NOV-11,09-NOV-11,Farhana,,en,184.145.23.141,pete.vanexan@sympatico.ca,13926042,000000121143477,5,4,,5
283484,10-NOV-11,09-NOV-11,Jhon,,en,174.91.1.178,margaretvan@bell.net,13924606,000000121141321,5,5,,5
283485,10-NOV-11,09-NOV-11,Shinoj,,en,64.229.237.33,atkinson99@sympatico.ca,13918900,000000121125082,5,5,,
283486,10-NOV-11,08-NOV-11,Robert,,en,69.159.11.212,gdbou@bell.net,13909216,000000121121128,4,4,,4
283487,11-NOV-11,09-NOV-11,Ahmed,,fr,70.24.249.110,pomerleau.r@bell.net,13926240,000000121143044,5,5,tous etais bien,5
283488,11-NOV-11,09-NOV-11,Mohd,,en,174.88.11.167,mjstandring@sympatico.ca,13925168,000000121144004,4,4,Rep in India was no help. He just followed a script -useless. After complaining he transferred me to a tech who fixed my problem quickly.,3
283489,11-NOV-11,09-NOV-11,Zoubeir,,fr,174.88.117.48,hwo@sympatico.ca,13922212,000000121140102,4,4,delais d'atttente,4
283490,11-NOV-11,10-NOV-11,Silverious,,en,74.14.119.110,symphonylover@sympatico.ca,13939124,000000121151884,4,4,You didn't find my mailboxes that I lost.,5
283491,11-NOV-11,07-NOV-11,Porushotham,,en,76.69.30.190,randdfleming@sympatico.ca,13901700,000000121093178,4,2,today the same problem happen where they wanted a pass word and name and the error in sending messages came up,3
283492,11-NOV-11,10-NOV-11,Ramzi,,fr,69.157.178.247,cleo.brault@sympatico.ca,13930980,000000121158113,5,4,je suprimais les messages de ma boite    mais vous ne les suprimer pas et ma boite etait pleine et je ne pouvait recevoire les courriel  merci.  ,3
283493,12-NOV-11,28-OCT-11,Arun,,en,72.14.168.69,treilly1@bell.net,13802884,000000120886012,5,5,Vry Helpfull,5
283494,12-NOV-11,11-NOV-11,Mohammed,,en,174.92.122.92,foxc@sympatico.ca,13943520,000000121177165,4,4,Phone connection was mediocre.  Why is it that a phone company can have such poor connections when you call them?  Distance (to India) is no excuse in this day and age.,5
283495,12-NOV-11,08-NOV-11,Julie Anne,,en,64.229.29.15,lee.banks@sympatico.ca,13911984,000000121120938,4,5,checked the bell server first.,3
283496,12-NOV-11,09-NOV-11,Rebello,,en,70.29.129.150,suger@sympatico.ca,13927704,000000121129409,5,5,,5
283497,12-NOV-11,09-NOV-11,Darwin,,en,70.29.129.150,suger@sympatico.ca,13927706,000000121133692,5,5,,5
283498,12-NOV-11,11-NOV-11,Julie Anne,,en,174.92.91.109,adrien.stcyr@sympatico.ca,13940556,000000121178549,5,5,"I was extremely please with the young person that helped me she was very patient and understanding.
thank her again for me.",5
283499,12-NOV-11,11-NOV-11,Sabrine,,fr,184.145.250.235,jean_st-onge@bell.net,13944916,000000121170649,5,5,,5
283500,12-NOV-11,11-NOV-11,Fatma Sawcen,,fr,74.15.231.62,mmclermont@sympatico.ca,13947516,000000121177262,4,5,,5
283501,12-NOV-11,11-NOV-11,Rebello,,en,74.14.72.185,ivan113@bell.net,13944586,000000121176600,1,1,"My original email address was cancellent because of your problems of payement with a customer,not me.The supervisors(2) who delt with my problem where unable after promise me that everything would be re-established,to reconnect me to my original email,so I've lost 40 emails and my precious list of contacts.I will have to make 50 long distances to notify my correspondents of the new address given to me.Bell before cancelling my original email should have notified me and given me a day or two so ùi could have checqued my emails and notified my list of contacts of my new imposed email.I am very angry and I want to be compensted of your bluber by offering me 3 months internet free to compensate partially for the cost of the long distances made to notify my list of contacts of my new imposed email.I will be awaiting eagerly for your reply.",
283502,12-NOV-11,10-NOV-11,Stephen,,en,184.147.8.127,leniandfred@sympatico.ca,13935126,000000121148918,5,5,"I cannot think of anything.  The gentleman who handled my inquiry was very polite, competent and patient.
",5
283503,12-NOV-11,11-NOV-11,Malek,,fr,70.53.209.184,gilles.dumouchel@sympatico.ca,13943864,000000121186040,5,4,,4
283504,12-NOV-11,11-NOV-11,Sergio,,en,70.48.242.140,johnfortin@bell.net,13945300,000000121187166,4,4,Nothing,4
283505,12-NOV-11,11-NOV-11,Kali,,en,69.156.154.81,mmardian@sympatico.ca,13947512,000000121182861,1,,"My first phone call to the 310-Bell number about this problem was on Nov 10/11.  The rep could have addressed this problem then, but instead opened a ""ticket"".  When I didn't hear back by 3:00 pm the next, I called the 310-Bell number again and the new rep had no record of any ticket being opened. This new rep identified the problem, but instead of addressing it, he asked me to call a 1-800 number to relay a message as to what needed to be done on my account.  I called this 1-800 number and was helped by a gentleman in India, who I could barely understand, and who did not understand what the instructions were.  He instructed me to call the 310-Bell number again. I called 310-Bell, explained the situation, was put on hold and then somehow transferred to a new rep.  I explained this situation to this new rep, and when she put me on hold I was cut off.  I called 310-Bell again, explained the situation to yet another rep who assured me that my phone service would be re-instated within three days. Three days is much too long. He was unable to address the internet issues, so he transferred me to a different department.  They kept me on hold, and then transferred me to a man named Yogi.  Yogi said the internet would be fixed within 2 to 24 hrs.  The next day, the internet was working, but was now painfully slow.  ",1
283506,12-NOV-11,11-NOV-11,Noureddine,,fr,70.53.199.213,robichaudhull@sympatico.ca,13949034,000000121181178,5,5,Rien de plus que ce qui a été fait.,5
283507,12-NOV-11,11-NOV-11,Temsu,,en,67.68.192.20,bt.ranger@sympatico.ca,13941624,000000121168771,5,5,I was completely satisfied.,5
283508,12-NOV-11,11-NOV-11,David,,en,76.70.109.137,moniqueculleton@bell.net,13947600,000000121169535,5,5,nothing.,5
283509,12-NOV-11,11-NOV-11,Diana,,en,174.95.128.101,mark.bartlett@sympatico.ca,13946882,000000121171057,5,4,,4
283510,12-NOV-11,11-NOV-11,Balaji,,en,174.92.99.64,jimbadgley@sympatico.ca,13945092,000000121177100,5,5,"Nothing, the agent was very helpful with my issue",5
283511,12-NOV-11,09-NOV-11,Alex,,en,70.29.122.81,estorey@sympatico.ca,13921148,000000121139162,4,3,,4
283982,09-NOV-11,04-NOV-11,Jose,,en,70.26.111.65,wolvesden22@bell.net,13876078,000000121024660,5,4,,4
283983,09-NOV-11,08-NOV-11,Joy,,en,76.68.27.113,pgraham1029@sympatico.ca,13914714,000000121103822,1,1,Let me talk to someone in canada,1
283984,09-NOV-11,08-NOV-11,Elyes,,fr,184.144.143.77,aa.crete@sympatico.ca,13904984,000000121111871,5,5,,5
283985,09-NOV-11,07-NOV-11,Asir raja,,en,70.51.166.208,marj.com@sympatico.ca,13899646,000000121075014,4,4,"Call and tell me the problem was fixed, someone was supposed to call but he/she never did.",5
283986,09-NOV-11,08-NOV-11,Jamel,,fr,174.93.250.11,richard-chamberland@sympatico.ca,13915344,000000121118981,4,1,,3
283987,09-NOV-11,08-NOV-11,Sergio,,en,174.91.174.236,hmckitt@bell.net,13909960,000000121115966,3,1,Get my device connected to wireless modem,4
283988,09-NOV-11,08-NOV-11,Anah,,en,65.92.160.157,conniegail@sympatico.ca,13907264,000000121111744,5,5,"your South Amer agents were wonderful, respectful,knowledgeable,express well in clear English but your Bell equipment seems to break down easily and your local people do not give me satifactory answers.For example after taking time to write this survey, I am sure no changes will be made.",3
283989,09-NOV-11,08-NOV-11,Cesar,,en,65.92.160.157,conniegail@sympatico.ca,13907266,000000121111320,5,5,"This South Amer. agent was wonderful, knowledgeable, clear, intelligent,respectful but Bell as a company seems to lack , I am often disappointed. Your equipment breaks down, etc",4
283990,09-NOV-11,08-NOV-11,David,,en,70.53.146.222,tpietrangelo@bell.net,13917192,000000121120824,5,5,,5
283991,09-NOV-11,07-NOV-11,Daniel,,en,70.31.50.4,jdeflor@sympatico.ca,13897370,000000121096535,4,4,,4
283992,09-NOV-11,07-NOV-11,Gattu,,en,70.31.50.4,jdeflor@sympatico.ca,13897372,000000121096527,3,1,I was told that I would get a call back and did not. ,4
283993,09-NOV-11,08-NOV-11,Budala,,en,70.51.220.253,hardinghm@sympatico.ca,13909770,000000121113545,5,5,"1)If it ain't broke, don't fix it!!!
Budala spoke slowly, clearly and precisely.  

2)This is no ",5
283994,09-NOV-11,01-MAR-11,Arun,,en,70.50.200.186,a_ungureanu@sympatico.ca,11225231,000000115436584,3,3,,2
283995,09-NOV-11,08-NOV-11,Dhia,,fr,69.159.99.97,mlemay0023@sympatico.ca,13913608,000000121111693,4,4,"Je ne doute pas de la gentillesse et de
la compétence des gens en Tunisie mais 
je pais mon compte de téléphone et 
j'apprécierais que mon argent demeure 
au Canda -  et ont s'appelle BELL CANADA?
",3
283996,09-NOV-11,04-NOV-11,Mounira,,fr,65.93.126.202,JEANLOUISLABONTE@bell.net,13863600,000000121028519,5,5,,5
283997,09-NOV-11,19-SEP-11,Stacey,,en,65.93.205.222,mkouhang@sympatico.ca,13316036,000000119974915,5,5,,5
283998,09-NOV-11,08-NOV-11,Methil,,en,74.14.86.35,mikjac@sympatico.ca,13913464,000000121115405,5,5,Tech person did not know why the problem I had occurred (experienced a language change on Bell mail sign on),5
283999,09-NOV-11,08-NOV-11,Darlene,,en,65.92.44.79,eryerse@sympatico.ca,13908632,000000121111160,5,5,time spent waiting for a representative could have been a little bit shorter,5
284000,09-NOV-11,08-NOV-11,Gilberto Jose,,en,69.158.137.12,flodad@sympatico.ca,13908886,000000121121798,4,5,"Talked with a gentlemen from El Salvator he spoke very well english,and was easy to talk to. His name was Gilberto Jose,  thank's a lot.",5
284001,09-NOV-11,08-NOV-11,David,,en,67.70.2.92,jeff.palmer@sympatico.ca,13910632,000000121111407,4,4,,5
284002,09-NOV-11,30-OCT-11,Jose,,en,50.101.168.137,karen_@bell.net,13816178,000000120906862,5,5,nothing,5
284003,09-NOV-11,08-NOV-11,Vijayashanti,,en,207.164.79.64,dennis.kristine@sympatico.ca,13907842,000000121100969,5,5,"nothing more, you were great.",5
284004,09-NOV-11,08-NOV-11,Suresh kumar,,en,76.70.40.214,tedandcarolg@sympatico.ca,13916924,000000121112950,4,,Nothing - since all the equipment and paperwork that was required was not close at hand so I said that I would get organized and would call back.,5
284005,09-NOV-11,08-NOV-11,Diana,,en,70.50.178.222,dalemcfarling@sympatico.ca,13907464,000000121102678,5,5,The only thing you could do better is to hire more people just like her. Thank you for the excellent service Diana.,5
284006,09-NOV-11,04-NOV-11,Slah,,fr,69.156.161.231,lch176@sympatico.ca,13870398,000000121031356,1,1,"      On ma trè male renseigner  
      elle na pas fait toute le 
      nécessaire car le problÈME 
      ÉTAIS DANS LE MONITARE TOUTE
      VA BIEN 

     
     ",3
284007,09-NOV-11,02-NOV-11,Martina,,en,70.54.12.92,m.mills@sympatico.ca,13844496,000000120971746,5,5,"Whenever I sign-out from my e-mail, instead of just closing with the ""x"", I have great difficulty sign-in back on.",5
284008,09-NOV-11,02-NOV-11,Ines,,fr,184.144.186.112,lordesjarlais@sympatico.ca,13844238,000000120974673,4,4,Je n'ai pas compris pourquoi la technicienne m'a téléphoné après avoir réglé le problème pour me demander mon mot de passe avec mon utilisateur sympatico et me réinitialer avec mon ancien mot de passe que je lui ai dit puisqu'elle insistait et elle m'a dit de ne pas prendre le mot de passe de réinitialisation qui venait juste d'entrer dans mon courriel de votre part. Elle disait qu'il était trop compliqué. J'étais surprise de cette intervention. Est-ce une pratique courante?,4
284009,09-NOV-11,06-NOV-11,Temsu,,en,50.101.150.191,e.sgaudet@sympatico.ca,13887086,000000121062895,5,5,,5
284010,09-NOV-11,08-NOV-11,Roy,,en,184.145.20.80,fanny.yarza@sympatico.ca,13908768,000000121102114,5,5,"Jes (ID:ey00394) solved my internet problem.  He's polite, very professional and efficient.  Keep up the good job, Jes!",5
284011,09-NOV-11,07-NOV-11,Adel,,fr,216.226.48.155,m_berthelot@sympatico.ca,13899342,000000121093108,5,5,,5
284012,09-NOV-11,08-NOV-11,Ralph,,fr,70.55.167.178,francinebourget22@sympatico.ca,13908974,000000121098803,5,5,,5
284013,09-NOV-11,08-NOV-11,Wynbert,,en,174.95.66.223,lenwebster@bell.net,13912010,000000121115322,5,5,,5
284014,09-NOV-11,08-NOV-11,Karen,,en,76.69.39.100,janellan@sympatico.ca,13910390,000000121114923,5,1,"Removed rental charge for modem from my 
bill from now on. ",1
284015,09-NOV-11,08-NOV-11,Karen,,en,76.69.39.100,janellan@sympatico.ca,13910392,000000121115349,1,1,Removed charge for modem from my bill. ,1
284016,09-NOV-11,08-NOV-11,Juan,,en,76.69.3.9,charvey32@bell.net,13906938,000000121121178,4,4,Put on a lot more service representatives on the waiting time to speak to a live rep is far too long.  I had to wait 56 minutes the other day for a rep.,3
284017,09-NOV-11,08-NOV-11,Stephanie,,fr,66.46.80.167,amaltais13@sympatico.ca,13905364,000000121112840,4,4,,4
284018,09-NOV-11,08-NOV-11,Grant,,en,174.88.179.61,bubbyschwartz@sympatico.ca,13906480,000000121120686,5,5,nothing,5
284019,09-NOV-11,08-NOV-11,Louis,,fr,174.92.172.210,dcblais@bell.net,13907707,000000121103629,5,5,"Ce jour là, avec ce monsieur, ce fut parfait, mais ce n'est pas souvent le cas chez Bell. Même que lors de mon dernier appel pour la téléphonie, quand j'ai demandé à l'employé pourquoi il me tutoyait constamment, il m'a répondu cavalièrement qu'il n'était pas payé pour suivre des cours de Français !!!!! C'est une des nombreuses raisons qui motivent ma réponse à la question suivante.",2
284020,09-NOV-11,08-NOV-11,Khalil,,fr,65.94.11.43,p.ray@sympatico.ca,13914328,000000121111860,5,5,Tout était correct,5
282461,11-NOV-11,10-NOV-11,Juan,,en,174.95.100.61,kard@sympatico.ca,13934466,000000121149957,4,4,,5
282462,12-NOV-11,11-NOV-11,Mariem,,fr,70.30.170.40,coallfra@sympatico.ca,13942140,000000121170671,4,5,,3
282463,12-NOV-11,11-NOV-11,Haythem,,fr,70.30.170.40,coallfra@sympatico.ca,13942142,000000121172503,4,4,,3
282464,12-NOV-11,11-NOV-11,Ali,,en,184.146.166.122,jamwilliams6@sympatico.ca,13944740,000000121169953,2,3,,3
282465,12-NOV-11,11-NOV-11,Maimouna,,en,24.141.38.103,garyjoseph@sympatico.ca,13943690,000000121173752,5,5,,
282466,12-NOV-11,11-NOV-11,Paula,,en,24.141.38.103,garyjoseph@sympatico.ca,13943692,000000121172828,5,5,,
282467,12-NOV-11,11-NOV-11,John,,en,76.67.143.67,dallascj@bell.net,13942414,000000121180295,5,5,,5
282468,12-NOV-11,11-NOV-11,Tony,,en,76.70.71.175,trevor.pewtner@sympatico.ca,13950496,000000121179864,4,3,,3
282469,12-NOV-11,09-NOV-11,Jaime,,en,184.146.126.186,meonly@sympatico.ca,13924936,000000121127186,5,,"  I  didn't  see  the  result  yet
I have to see  to believe  !
But  the representative  Lady  Jamie's
help and service  was excellent .
My internet was soooo  slow  I couldn't get on Bell  this morning.
 ",5
282470,12-NOV-11,11-NOV-11,Med Wacef,,fr,184.144.137.76,ernest.bazie@sympatico.ca,13943270,000000121187698,4,4,,5
282471,12-NOV-11,11-NOV-11,Eduardo,,en,67.71.137.210,tbruder7@sympatico.ca,13950210,000000121186325,4,5,,4
282472,12-NOV-11,11-NOV-11,Med Ali,,fr,70.30.226.210,normand.chretien@sympatico.ca,13947988,000000121174460,1,1,oui,
282473,12-NOV-11,11-NOV-11,Larissa,,fr,70.55.95.189,jojoetdenis@sympatico.ca,13945327,000000121170633,5,5,tout a été très bien expliqué avec patience et courtoisie merci...,5
282474,12-NOV-11,11-NOV-11,Mohamed,,fr,70.55.120.125,odette.leclerc@bell.net,13948054,000000121175914,5,5,Satisfaite à 100 %,5
282475,12-NOV-11,11-NOV-11,Mary ruksana,,en,76.68.38.235,robert.meddows-taylor@sympatico.ca,13949006,000000121179977,4,5,"Other than courier over some tea and biscuits while the rep was troubleshooting the problem... nothing. 

PS. I use Sympatico email and the Bell survey email was flagged by yourselves as ""very suspicious"". I get how this stuff happens, but that's hilarious.",5
282476,12-NOV-11,11-NOV-11,Megan,,en,76.69.35.16,mlshorty@sympatico.ca,13947508,000000121178685,1,1,"Billing reps have no clue about how to refund and overpayment or where to redirect to the appropriate dept. After making 4 calls to them, got diff reps... All they can say is we dont do credit card refunds, go to your bank. I called the bank 3 times, they say nothing is wrong with the transactions bell has the funds, and if there is a credit at bell,  bell is the merchant and should refund you not us.  The issue is with you and bell.  we did our part.  so go back.  Then finally after calling in again I finally got someone who said then, I need to go to a specific dept and transfered me there.
This took up nearly 4 hours of my time. 
Calling, being on hold for so long, finally explaining the situation a hundred times to every one,  waiting for them to investigate and then .. cant help you, you can leave the funds there for future monthly payments.
How is it it took bell 30 seconds to charge my credit card,  but impossible to credit it back to the same card.  anyhow this rep says it could take 4 to 6 weeks.  yes... good job. 
This is my last bit of business with you and it is dangling on the switch-to-another-company string for sure!!",1
282477,12-NOV-11,11-NOV-11,Hency,,en,50.101.90.219,damoon@sympatico.ca,13942420,000000121184889,4,4,Internet service very expensive. I need to inquire if their are providers who offer a cheaper service. ,1
282478,12-NOV-11,06-NOV-11,Walid,,fr,174.93.240.117,franceetdenis@sympatico.ca,13887382,000000121067622,5,5,non,5
282479,12-NOV-11,11-NOV-11,Melanie,,en,70.30.24.146,niblock@bell.net,13947884,000000121173138,5,4,"Customer service were very helpful, local store much less so, in fact ultimately very unhelpful. An issue that they let drag on for many months was resolved by me with 2 phone calls in 20 minutes.",3
282480,12-NOV-11,11-NOV-11,Shyam,,en,207.164.79.38,roy.colangelo@sympatico.ca,13949162,000000121174916,5,5,,4
282481,12-NOV-11,11-NOV-11,Jean,,en,65.94.114.146,dr.gmcfadden@sympatico.ca,13942990,000000121169692,,,"Your sales staff and the technical staff are not coordinated.  The sales staff did not realize that I cannot get Fibre 16 in my area.

All the staff were very professional.  This is an organizational problem, not a staff problem.",
282482,12-NOV-11,11-NOV-11,Ronald,,en,174.88.120.169,l_s.gabri@bell.net,13945964,000000121182924,5,4,,4
282483,12-NOV-11,11-NOV-11,Amine,,fr,76.69.191.213,nicand@sympatico.ca,13947886,000000121183764,2,1,"amiliorer son service et l,attente longue",2
282484,12-NOV-11,11-NOV-11,Tony,,en,184.144.72.148,gnotley@bell.net,13943976,000000121177171,5,5,with your help it was greeat,5
282485,12-NOV-11,11-NOV-11,Justin,,en,70.26.34.208,jangle@sympatico.ca,13944768,000000121175417,4,4,"The first rep that I spoke to had a thick accent and I had trouble understanding her. 
I think my issue is resolved but we shall see what the bill is like in the next couple of months. I have had a frustrating year with Bell.",3
282486,12-NOV-11,11-NOV-11,Amir,,fr,184.145.154.132,mjrbou@sympatico.ca,13947462,000000121189043,5,5,,5
282487,12-NOV-11,11-NOV-11,Mauricio,,en,174.94.101.247,joecarnevale@sympatico.ca,13945240,000000121187838,5,5,,4
282488,12-NOV-11,11-NOV-11,Mounira,,en,64.229.239.104,am.rousseau@sympatico.ca,13940764,000000121174180,5,4,,4
282489,12-NOV-11,11-NOV-11,Mariama,,fr,184.144.141.107,caranvilla@sympatico.ca,13941704,000000121173848,2,2,"Que la personne qui me répond soit basée au Québec et non pas en Tunésie.
Que je n'aie pas à retéléphoner pour régler un problême que j'ai rapporté il y a 4 mois.",2
282490,12-NOV-11,11-NOV-11,Melvin,,en,174.95.210.235,fluxone267@sympatico.ca,13943498,000000121168626,3,4,,4
282491,12-NOV-11,11-NOV-11,Mohamed,,fr,69.159.131.89,melmax7@bell.net,13947182,000000121180703,5,5,,3
282492,12-NOV-11,10-NOV-11,Zaccheus,,en,65.95.70.86,kim.jackson@sympatico.ca,13934692,000000121147474,5,5,,5
282493,12-NOV-11,11-NOV-11,David,,en,216.16.226.148,sbyrne@bell.net,13949450,000000121174871,1,1,make your service better,2
282494,12-NOV-11,11-NOV-11,Luis,,en,174.88.170.124,cedarstonepolledherefords@sympatico.ca,13941824,000000121180519,5,5,"This time it was great the guy (luis) that helped me was a wiz.  He assisted me with alot of things I was not aware of.
",5
282495,12-NOV-11,11-NOV-11,Jean,,en,64.231.40.114,jim.meegan@sympatico.ca,13945082,000000121180321,4,5,,3
282496,12-NOV-11,11-NOV-11,Michael,,en,64.231.27.73,kvkonigs@sympatico.ca,13945926,000000121180012,5,5,The replies and suggestions were delivered very well. I have no improvement to suggest. ,5
282497,12-NOV-11,11-NOV-11,Brittany,,en,184.147.137.173,steven.spence@sympatico.ca,13949962,000000121184782,1,1,"The rep I spoke to Amber in Internet Billing - was rude, told me she couldn't help me and then hung up on me",1
282498,12-NOV-11,11-NOV-11,Sami,,fr,67.68.228.119,antoniobacca@sympatico.ca,13940990,000000121182357,3,3,,4
282499,12-NOV-11,11-NOV-11,Joy,,en,69.157.152.203,mark.mccrady@sympatico.ca,13946888,000000121185134,5,5,,5
283005,09-NOV-11,04-NOV-11,Frank,,en,76.69.52.201,damelio@sympatico.ca,13866176,000000121035233,1,1,"I would listen to the customer and don't lie to them.  I had 5 conversations with Bell Tech. I received a phone call saying Bell was going to update my modem - it came the next day.  We were not having any problems. The 1st one connected the new modem.  The 2nd person said she ordered the new modem but the order was not put through.  We were unable to put the old modem.   Friday no modem they said it would come on Monday.  Sunday someone told me the modem will be there Monday.  The one on Monday (husband called)told us no order was placed - Service Tech person came to our house with new modem and installed it for us.  This experience was not good.  We are thinking of changing to Cogeco.  We spend hundreds of dollars each month with Bell (we have telephone, satelite, internet and 3 cell phones)  We are overpaying for everything.  This is not the way to deal with loyal customers.",1
283006,09-NOV-11,08-NOV-11,Sushil,,en,74.14.197.236,ravensal@sympatico.ca,13915132,000000121098538,5,5,went well & tech was patient ,5
283007,09-NOV-11,02-NOV-11,Sharadha,,en,70.49.225.208,Cepheus6@bell.net,13836608,000000120983337,5,5,,5
283008,09-NOV-11,26-OCT-11,Arbi,,fr,174.91.220.147,steffer70@sympatico.ca,13775274,000000120836728,3,4,Écouter mes réponse pour ne pas poser les mêmes questions plus d'une fois,2
283009,10-NOV-11,20-OCT-11,Methil,,en,69.158.79.172,n.pilgrim@sympatico.ca,13703848,000000120699635,2,2,"Here are my speed test results over the last two weeks. Sometimes we are OK other times we are at dialup speed. Can't figure it out.

11/10/2011 5:04 AM GMT 69.158.79.172 0.75 Mb/s 0.53 Mb/s 57 ms Kanata, ON ~ 100 mi Image 
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  11/10/2011 5:02 AM GMT 69.158.79.172 0.77 Mb/s 0.53 Mb/s 57 ms Kingston, ON < 50 mi Image 
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  11/10/2011 4:48 AM GMT 69.158.79.172 0.75 Mb/s 0.54 Mb/s 58 ms Kanata, ON ~ 100 mi Image 
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  11/10/2011 4:07 AM GMT 69.158.79.172 0.75 Mb/s 0.54 Mb/s 58 ms Kanata, ON ~ 100 mi Image 
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  11/10/2011 3:00 AM GMT 69.158.79.172 0.77 Mb/s 0.54 Mb/s 57 ms Kingston, ON < 50 mi Image 
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  11/10/2011 2:17 AM GMT 69.158.79.172 0.77 Mb/s 0.53 Mb/s 57 ms Kingston, ON < 50 mi Image 
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  11/9/2011 5:14 AM GMT 50.101.35.76 0.77 Mb/s 0.54 Mb/s 57 ms Kingston, ON ~ 50 mi Image 
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  11/9/2011 5:09 AM GMT 50.101.35.76 0.77 Mb/s 0.53 Mb/s 57 ms Toronto, ON ~ 100 mi Image 
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  11/9/2011 5:03 AM GMT 50.101.35.76 0.77 Mb/s 0.54 Mb/s 57 ms Kingston, ON ~ 50 mi Image 
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  11/9/2011 4:53 AM GMT 50.101.35.76 0.77 Mb/s 0.54 Mb/s 57 ms Kingston, ON ~ 50 mi Image 
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  11/9/2011 4:53 AM GMT 50.101.35.76 0.77 Mb/s 0.54 Mb/s 58 ms Kingston, ON ~ 50 mi Image 
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  11/8/2011 4:57 AM GMT 174.88.78.20 2.14 Mb/s 0.53 Mb/s 57 ms Kingston, ON ~ 50 mi Image 
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  11/7/2011 5:50 AM GMT 74.15.98.136 0.21 Mb/s 0.53 Mb/s 73 ms Kanata, ON ~ 100 mi Image 
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  11/7/2011 5:49 AM GMT 74.15.98.136 0.21 Mb/s 0.53 Mb/s 73 ms Kanata, ON ~ 100 mi Image 
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  11/3/2011 4:45 AM GMT 174.94.40.124 2.09 Mb/s 0.54 Mb/s 57 ms Kanata, ON ~ 100 mi Image 
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  10/25/2011 5:29 AM GMT 184.148.182.213 2.14 Mb/s 0.54 Mb/s 42 ms Toronto, ON ~ 150 mi Image 
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  10/25/2011 5:21 AM GMT 184.148.182.213 2.14 Mb/s 0.53 Mb/s 41 ms Kingston, ON < 50 mi Image 
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  10/25/2011 4:23 AM GMT 184.148.182.213 2.14 Mb/s 0.53 Mb/s 42 ms Kingston, ON < 50 mi Image 
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  10/21/2011 3:11 AM GMT 70.27.82.212 1.48 Mb/s 0.67 Mb/s 11 ms Kingston, ON ~ 50 mi Image 
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",3
283010,10-NOV-11,08-NOV-11,Bea,,en,76.68.42.149,leo.limgenco@sympatico.ca,13912012,000000121107854,5,5,,5
283011,10-NOV-11,08-NOV-11,Kanchumarthi,,en,65.95.128.50,pjccarp519@bell.net,13914820,000000121116543,5,5,none,4
283012,10-NOV-11,03-NOV-11,Priyanka,,en,184.144.22.16,mary.helwig@sympatico.ca,13858462,000000121016412,5,5,"Keep doing what you're doing... her english was excellent... I didn't ask where she was coaching me from, but I bet it was El Salvador, and not India. Much easier to understand her.",5
283013,10-NOV-11,08-NOV-11,Neha,,en,70.29.92.191,noela.dsouza@sympatico.ca,13914132,000000121111799,5,5,Excellent service from India.,5
283014,10-NOV-11,09-NOV-11,Mohamed Ali,,fr,184.145.156.118,linda.routhier@bell.net,13924048,000000121143919,5,2,J'aurai aimé avoir à nouveau mes courriels en attentes,4
283015,10-NOV-11,08-NOV-11,Jamel,,fr,174.88.66.175,marie.plamondon@sympatico.ca,13912830,000000121121834,5,4,"rien de plus, Jamel m'a beaucoup aidé et a su répondre à mes interrogations ainsi que mes craintes.Je n'ai que de compliments pour Jamel.....merci encore",5
283016,10-NOV-11,09-NOV-11,Sam,,fr,76.64.24.4,normand.lepine@sympatico.ca,13925622,000000121137545,4,4,Trop de temps t'attente. Il faut passer par deux ou trois persones pour avoir satisfaction,3
283017,10-NOV-11,09-NOV-11,Sowmya,,en,50.101.90.147,patfrank7@sympatico.ca,13925880,000000121129222,5,5,,5
283018,10-NOV-11,09-NOV-11,Lotfi,,fr,174.91.250.185,l.desmarais@sympatico.ca,13923718,000000121126076,5,5,,5
283019,10-NOV-11,09-NOV-11,Rene Jose,,en,74.198.9.249,hondafreak13@sympatico.ca,13922160,000000121143396,2,1,"My issue is still not resolved, and now I'm going on the third without Internet service, completely dissatisfied is how I feel",2
283020,10-NOV-11,09-NOV-11,Alex,,en,70.49.81.195,attila.benko@sympatico.ca,13918908,000000121131144,5,5,"For the moment there is nothing more to be
done, THANK YOU.

A. Benko",5
283021,10-NOV-11,03-NOV-11,Ahmed,,fr,67.71.82.149,23st-hyacinthe@sympatico.ca,13850206,000000121008163,5,3,"je vais rappeler, je n'ai pas de probleme a recevoir des courriels avec outlook express mais je ne parviens pas a en envoyé",5
283512,09-NOV-11,08-NOV-11,Chantal,,en,72.39.46.130,abuck29@sympatico.ca,13905030,000000121111640,2,3,I was on the phone way way too long!!! I authorized my wife to do all the changes pertaining to our account and was subsequently told that she was not allow to cancel services on our account???? i passed the phone to my wife as I was standing there.  We had to be on speaker phone to complete transaction>  What is that??? Unacceptable!!!!!!!,2
283513,10-NOV-11,08-NOV-11,Hssen,,en,142.83.138.8,cayermichel@bell.net,13906780,000000121117267,3,2,"What I did not like,is being bounced around thru different services, I'm still waiting for my issues to be resolved.",3
283514,10-NOV-11,09-NOV-11,Bryan,,en,184.148.172.111,dlindsay4472@sympatico.ca,13920684,000000121127489,5,1,The problem was escalated...I am waiting for the call,4
283515,10-NOV-11,09-NOV-11,Omar,,en,70.27.21.22,ryanc2@sympatico.ca,13926940,000000121141271,5,5,"nothing .  
",5
283516,10-NOV-11,09-NOV-11,Melissa,,en,76.64.92.220,jtdrake@sympatico.ca,13923224,000000121134653,1,1,The call was dropped and the representative did not attempt to call me back.  She was also not able to assist me with my needs and did not offer to transfer me to someone that could assist with my inquiry.,2
283517,10-NOV-11,09-NOV-11,Rudolf,,en,67.68.16.236,micko@sympatico.ca,13925064,000000121137778,5,5,,4
283518,10-NOV-11,08-NOV-11,Raouf,,fr,70.52.20.180,gigi_dube@bell.net,13909368,000000121114489,5,4,Il faudrait que tous les agents connaissent parfaitement le fonctionnement d'un ordinateur car le premier technicien avec qui j'ai parlé n'a pas pu m'aider mais le deuxième a su immédiatement quel était mon problème!,5
283519,10-NOV-11,08-NOV-11,Marouen,,fr,69.156.132.27,alinebernier@bell.net,13905308,000000121106607,5,5,Rien,5
283520,10-NOV-11,09-NOV-11,Mudilyar,,en,76.66.162.226,kal.pitkanen@sympatico.ca,13923372,000000121132539,5,5,,5
283521,10-NOV-11,09-NOV-11,Ana,,en,70.54.47.82,piovesanm@bell.net,13926174,000000121132397,5,5,,5
283522,10-NOV-11,09-NOV-11,Saifuddin,,en,74.15.79.217,wfzander@bell.net,13928582,000000121138547,5,5,nothing agent most helpful and abliging ,5
283523,10-NOV-11,09-NOV-11,Sana,,en,174.89.25.79,john.hergovich@sympatico.ca,13923016,000000121124425,4,4,nothing,5
283524,10-NOV-11,08-NOV-11,Cecile,,en,70.30.135.176,betlens@sympatico.ca,13906070,000000121105123,5,5,N/A,5
283525,10-NOV-11,09-NOV-11,Nabiha,,fr,70.30.216.226,l.valin@sympatico.ca,13923736,000000121128818,3,4,moi je trouve que le dernier appel fais avec Bell sympatico c'est tres bien passé mais moi je trouve que le language  de certain  personne laisse a desirer surtout quand je doute que la parsonne ne parle pas courrament le francais alors si cela vous aider alors ben merci et au plaisir,4
283526,10-NOV-11,09-NOV-11,Tracy,,en,74.12.62.226,wilco@sympatico.ca,13928606,000000121135608,4,4,,4
283527,10-NOV-11,09-NOV-11,Lisa,,en,74.15.246.226,petervoyce@bell.net,13926062,000000121134238,3,3,,3
283528,10-NOV-11,09-NOV-11,Andrew,,en,74.15.246.226,petervoyce@bell.net,13926064,000000121128036,3,3,,3
283529,10-NOV-11,07-NOV-11,Cristobal,,en,76.65.83.103,gcforsell@sympatico.ca,13896120,000000121081380,5,4,nothing,5
283530,10-NOV-11,30-SEP-11,Aswathy,,en,184.144.23.57,richard.randall@sympatico.ca,13463414,000000120247410,5,5,,5
283531,10-NOV-11,09-NOV-11,Sajid,,en,64.231.220.243,helenesenior@sympatico.ca,13922104,000000121134804,5,4,"I was satisfy and fill better since the technician came and fix my problems today November 10 2011.
     Thanks, Mrs Helene Senior",4
283532,10-NOV-11,09-NOV-11,Tathiana,,en,64.229.183.216,vahuja@sympatico.ca,13928324,000000121141706,1,1,"I have been waiting for more than a week for the bell rep to fix my modem, the appt was set for 5-9pm and the tech showed up at 3.30pm, I was not home, learnt from neighbour, then I called bell, they said he is on his way, but never showed up. I had to come home early for the tech. Very poor service not satisfied!",1
283533,10-NOV-11,08-NOV-11,Ridha,,fr,76.69.183.158,yvebernier@sympatico.ca,13917864,000000121101630,4,4,vos tarifs sont plus élevés que les autres concurrents.  C'est la seule remarque négative que j'ai pour votre service. Le rete me convient,3
283534,10-NOV-11,09-NOV-11,Salvador,,en,174.94.29.245,nomaflint@sympatico.ca,13925600,000000121129037,5,4,nothing,5
283535,10-NOV-11,03-NOV-11,Revathi,,en,76.65.20.18,mn.deangelis@sympatico.ca,13859032,000000121013994,1,1,You could have listened to me when I said my modem was dead and sent me a new one instead of just a power cord.,1
283536,10-NOV-11,09-NOV-11,Med Amine,,fr,70.26.222.71,peters1964@bell.net,13926060,000000121143456,5,5,donnee des rabais sur le compte,4
283537,10-NOV-11,08-NOV-11,Khan,,en,76.65.20.18,mn.deangelis@sympatico.ca,13913660,000000121118662,1,1,Again...would have been nice if a new modem was sent out instead of sending out a technician...on the WRONG DAY!!  The guy was supposed to come on Wednesday...I waited and no one came.  Called and found out it was scheduled for Thursday!,1
283538,10-NOV-11,09-NOV-11,Lor,,en,174.89.101.35,bryanlopez@bell.net,13919530,000000121135600,4,4,,4
283539,10-NOV-11,24-OCT-11,Anusha,,en,67.68.15.77,gbwhiting66@sympatico.ca,13739222,000000120757878,5,4,,5
283540,10-NOV-11,09-NOV-11,Romy,,fr,67.68.169.219,asboisl@sympatico.ca,13918850,000000121126384,3,4,"Reseignez vous representants sur des conaissance de bases de service internet.
  Mon appel initial etait pour confirmer que vous aviez recu mon modem car j'avai recu une lettre qui disait que vous ne l'aviez pas encore recu.  Je l'avais envoyer 2 1/2 semaine avant d'avoir la lettre.  La representante m'a confirmer la reception du modem a m'a demander si j'etait satisfait.  je lui ai repondu... pas vraiment car ma vitesse de telecharment etait insastifaisante et environ la moitie de ce que j'avait auparavent... et c'est la que ca ce gate!  Pourquoi quand je mentionne que la vitesse de telecharment n'est plus satisfaisante car il a diminue de moitie on me suggere et insiste pour aumenter ma capacite mensuelle de telecharment de 60GO a 100GO en essayant de me faire croire que ca allait resoudre mon probleme de vitesse de telecharment?  Je n'utilise pas souvent au dessus de 30GO par mois....et ca n'as aucun rapport. 
 Apres mon transfer au soutien technique, tout c'est tres bien deroule. Ils ont vite decouvert le probleme et ma capacite de telechargement est passe de 2.5M a 5.2M... beaucoup plus pres du 7M que je paie pour.  Combien de temps que j'ai paye pour un service de 7M et que je n'avait que 2.5M?  Au moins deux mois... peut etre beaucoup plus... ",3
283541,10-NOV-11,09-NOV-11,Fatma,,fr,67.68.169.219,asboisl@sympatico.ca,13918852,000000121127402,4,5,,3
283542,08-NOV-11,05-NOV-11,Mario,,fr,174.94.82.110,lkhelfa@sympatico.ca,13881326,000000121044200,3,3,"votre systeme avec vos agents ne sont  pas dans le meme sence,un qui dit ca et l autre qui dit ca ?",3
283543,08-NOV-11,04-NOV-11,Carolina,,en,70.31.226.19,totek@bell.net,13875558,000000121040017,5,5,,5
283544,08-NOV-11,25-OCT-11,Jordan,,fr,70.55.122.95,Maureen_McCarthy@bell.net,13746928,000000120797468,5,4,"toujour offrir le meilleur pri et ervice.
",5
284021,09-NOV-11,08-NOV-11,Martina,,en,174.91.45.74,jrussell@sympatico.ca,13911158,000000121106216,4,,,5
284022,09-NOV-11,08-NOV-11,Naoufel,,fr,70.24.196.153,arlette.pilote@sympatico.ca,13905652,000000121105603,3,4,"Tout d'abord, le conseiller aurait avantage à améliorer sa façon de se présenter lorsqu'il répond à l'appel et non pas débiter rapidement sa  présentation de façon inarticulé, nonchalante et en grande partie inaudible. Certaines indications données auraient pu être plus explicites par la suite.
Mais ce qui m'a vraiment agacée, et là ce n'est pas la faute de votre agent, c'est qu'on profite chez Bell d'un appel dont le but est de modifier les informations de notre nouvelle carte de crédit pour essayer de nous vendre de nouveaux services. Cela intervient à un moment où nous avons déjà dû activer notre carte auprès de notre banque (qui a  aussi voulu nous vendre des assurances supplémentaires) et faire plusieurs appels à différents fournisseurs de services pour les aviser du changement. On n'a pas envie de perdre encore du temps à écouter les arguments de vente qu'on nous présente de façon inattendue et inopportune.Quand on ressent le besoin de modifier son contrat, on sait où vous trouver. Je suggère à Bell de passer ses messages promotionnels par d'autres voies; le client sera alors plus réceptif pour les entendre. Cette stratégie est déplacée,  d'autant plus que l'information donnée sur les tarifs de la merveilleuse promotion offerte est au départ incomplète; elle n'indique pas que le tarif offert ne sera en vigueur que durant les trois premiers mois et qu'après, le service vous coûtera plus cher que votre contrat actuel. Il faut tirer les vers du nez à l'agent pour le découvrir. Alors, si vous persistez en ce sens, je suggère de demander à vos agents d'annoncer la couleur d'emblée, sans détours; ainsi votre client ne perdra pas de temps et n'aura pas l'impression d'être pris pour plus idiot qu'il ne l'est.
Bien à vous.
Arlette Pilote

",3
284023,09-NOV-11,08-NOV-11,Andrew,,en,74.15.255.82,brucebarnett_53@sympatico.ca,13906438,000000121099726,5,5,,5
284024,09-NOV-11,08-NOV-11,Mario,,en,184.145.76.223,ernst.gables@sympatico.ca,13908626,000000121107304,5,5,not much.... he was very helpful and extremely friendly ... ( a nice change from past experiences with bell),4
284025,09-NOV-11,08-NOV-11,Rosa Maria,,en,70.29.19.24,hwicks@sympatico.ca,13910082,000000121111146,1,1,consider the actual reasons why i am leaving bell after 30 plus years of loyalty. NEVER to return.,1
284026,09-NOV-11,08-NOV-11,Abdelalim,,en,74.14.197.248,denpou1@sympatico.ca,13907852,000000121114626,4,3,"The first person the i talk to hang up on me ,very respectable .I dont like the way your office do not correct my new contract ,error all time .my patience is running down .Please hopping the month of december is the right amount .DENISE ",
284027,09-NOV-11,08-NOV-11,Abir,,fr,65.94.191.145,francine.bfp@sympatico.ca,13908966,000000121110628,5,5,,4
284028,09-NOV-11,08-NOV-11,Mehdi,,en,65.94.254.84,jl.caissy@sympatico.ca,13910814,000000121105532,5,5,none,5
284029,09-NOV-11,07-NOV-11,Prem,,en,69.156.177.214,htvdv@sympatico.ca,13896848,000000121072436,4,5,"Don't be overly polite,just be sincere",5
284030,09-NOV-11,08-NOV-11,Ronald,,en,70.50.107.16,babyrey222@bell.net,13905890,000000121099757,5,5,,5
284031,09-NOV-11,08-NOV-11,Moez,,fr,174.93.144.234,jolysimard@sympatico.ca,13911016,000000121118488,1,1," Je suis insatisfaite du service, depuis plus de 2 ans, des techniciens viennent environ à tout les 3 mois suite à mes appels car ma ligne téléphonique griche en alternance et fait sauter mon réseau internet. À plusieurs reprise des techniciens sont venu et me dissent après vérification que le problème est à l'extérieure...ils changent quelques fils...et up le problème disparaît pendant 2-3 mois et ensuite ça recommence...de plus je dois manquer le travail pour être présente à chaque fois et je suis tanné.

Hier quand j'ai appelé, le technicien  m'a dit de débrancher le model et le rebrancher ailleurs...ce que je n'ai pas fait, oui j'ai débranché mais j'ai rebranché au même endroit car c'est Bell qui a installé cette ligne.!..et tout est revenu dans l'ordre...ensuite le technicien me dit de faire un appel de service pour faire vérifier la prise...!
Je suis tanné de passer pour une folle. 
 
Des mes prochaine vacance, (en Janvier) je vais mettre un terme à mon service Internet et téléphonique avec Bell.

Bien à vous...et Je suis persuadé qu'il n'y aura pas de suite à cet envois.

Isabelle Joly",1
284032,09-NOV-11,08-NOV-11,Stacey,,en,204.101.237.139,m.moir@sympatico.ca,13912524,000000121099349,4,,I keep being told my order is being processed correctly but am still unsure if this will happen. I got an email to the contrary which prompted this call. And with the recent problem with a new order I am skeptical this will be done correctly either with the cancellation or the billing. ,2
284033,09-NOV-11,08-NOV-11,Diego,,en,64.231.185.198,p.zador@sympatico.ca,13914336,000000121109702,5,4,,5
284034,09-NOV-11,08-NOV-11,Anusha,,en,174.91.118.144,landsbracken@sympatico.ca,13911850,000000121106885,3,4,The insistance on allowing remote access to personal computers is bothersome.  The representative didnot even attempt to resolve the issue before requesting remote access.  We would never allow this with Bell especially given the unease of dealing with a foriegner who barely speaks or comprehends the english language!,1
284035,09-NOV-11,07-NOV-11,Umesh,,en,184.144.75.70,gnotley@bell.net,13896378,000000121071888,1,2,"e was very rude and didn,t tell me anything when it was a miner thing",5
284036,09-NOV-11,08-NOV-11,Carlton,,en,209.226.116.39,family.rouleau@sympatico.ca,13908758,000000121108241,5,5,,5
284037,09-NOV-11,08-NOV-11,Neha,,en,174.91.79.63,gary.bauer@sympatico.ca,13909168,000000121097846,5,5,nothing,5
284038,09-NOV-11,08-NOV-11,Krishnan,,en,69.159.21.238,ron2495@sympatico.ca,13915610,000000121111684,1,1,be train on networking and WiFi protocols. Clueless,1
284039,09-NOV-11,08-NOV-11,Cristobal,,en,174.92.92.211,hpilon@sympatico.ca,13910014,000000121099832,3,2,,4
284040,09-NOV-11,05-NOV-11,Dilli,,en,64.228.210.203,colin.bowen@sympatico.ca,13878096,000000121042870,5,5,As I have said before I was very impressed with the service. Thanks,5
284041,09-NOV-11,08-NOV-11,Walid,,en,70.49.81.230,john.papadopoulos@sympatico.ca,13910966,000000121113994,5,5,exelent service,5
284042,09-NOV-11,08-NOV-11,Elmer,,en,65.93.133.40,lakeonhead@sympatico.ca,13911826,000000121110141,5,5,,4
284043,09-NOV-11,08-NOV-11,Jazel,,en,65.92.124.22,themaiers@sympatico.ca,13917000,000000121108356,5,5,,4
284044,09-NOV-11,31-OCT-11,Omar,,en,69.157.45.44,pirodama@sympatico.ca,13827180,000000120917199,1,1,,1
284045,09-NOV-11,02-NOV-11,Nelly,,en,65.94.196.54,mikkiv@sympatico.ca,13845516,000000120974306,5,2,"The rep should have replaced my Modem while he was here, because what he did only lasted about 1/2 hour, & then my service was down again, I had to call again for service. At this point a new modem was ordered for me. when I received the new Modem my problem was resolved.",4
282500,11-NOV-11,10-NOV-11,Shyam,,en,76.65.25.101,zalmankovarsky@sympatico.ca,13940056,000000121157713,5,5,,4
282501,11-NOV-11,11-NOV-11,Gavin,,en,209.161.208.19,hghoor@sympatico.ca,13933174,000000121167810,3,1,"Your customer care rep could not do anything, no cpmolaints from the person but sure from the system.
All I needed is to know was how long the internet service interrution is going to last. 
Some of your customers choose to do part of their daily job from home and with on-off internet from Bell these days they can do nothing. ",2
282502,11-NOV-11,09-NOV-11,Michael,,en,76.71.28.133,m___harris55@sympatico.ca,13924404,000000121129885,5,5,"When I request to speak with a manager, I do not want to be transferred to a customer service rep to have to repeat the problem all over again.",4
282503,11-NOV-11,08-NOV-11,Tara,,en,74.12.189.212,caroleknight@bell.net,13906694,000000121119557,5,4,Nothing,4
282504,11-NOV-11,10-NOV-11,Pau,,en,70.31.51.28,akovac@sympatico.ca,13929300,000000121158383,2,2,This started as a simple upgrade for my internet from 6 to 12M.  It took 5 calls.  That is completely unreasonable.  One mistake after another on Bell's part.  Staff is very apologetic but in the face of all these errors it doesn't help.,2
282505,11-NOV-11,03-NOV-11,Nancy,,en,70.31.51.28,akovac@sympatico.ca,13850752,000000120994536,2,2,It has taken 5 calls to bell to get a simple upgrade of my internet connection completed.  It should only have taken 1.  I can't believe the number of mistakes made on this order.,2
282506,11-NOV-11,10-NOV-11,Ramzi,,fr,70.29.222.143,lou.ism@sympatico.ca,13935350,000000121167744,4,5,,5
282507,11-NOV-11,10-NOV-11,Isaac,,en,70.54.71.135,bg21@sympatico.ca,13930060,000000121159860,5,5,"NOTHING !!!  I'm not very computer literate.  This guy made me comfortable, was totally understanding and resolved a problem I have been frustrated with for  months.......in a matter of MINUTES !!!

Above and beyond satisfied with his knowledge and customer service. ",5
282508,11-NOV-11,10-NOV-11,Jose,,en,174.95.149.81,tm@sympatico.ca,13939386,000000121161613,5,5,nothing - Jose was excellent. Thank you very much for the much appreciated assistance.,5
282509,11-NOV-11,28-OCT-11,Saifeddine,,fr,174.92.173.132,gamache_14@sympatico.ca,13794806,000000120883571,4,5,"Initiallement, ne pas abuser des clients en les surfacturant.",4
282510,11-NOV-11,10-NOV-11,Cherfeddine,,fr,69.159.182.35,btalbot1@bell.net,13930384,000000121160319,3,4,,4
282511,12-NOV-11,08-NOV-11,Celine,,en,65.92.14.86,yvonne_morley_99@sympatico.ca,13917892,000000121097770,5,5,Get rid of Emily,5
282512,12-NOV-11,11-NOV-11,Brent,,en,70.29.5.105,xiberra@sympatico.ca,13951002,000000121187905,5,5,No I was satisfied with the service ,5
282513,12-NOV-11,11-NOV-11,Luis,,en,74.14.220.193,gkmk@sympatico.ca,13943936,000000121186277,5,5,No Comment,5
282514,12-NOV-11,11-NOV-11,Jose,,en,70.27.41.40,yakopich@sympatico.ca,13951018,000000121176662,5,5,,5
282515,12-NOV-11,11-NOV-11,Timothy,,fr,65.92.4.245,dgeadah@sympatico.ca,13942764,000000121188930,5,5,,5
282516,12-NOV-11,11-NOV-11,Julie Anne,,fr,70.24.215.242,livio.giassa@sympatico.ca,13946308,000000121180410,5,5,Continuer de cette maniere.,5
282517,12-NOV-11,09-NOV-11,Jack,,en,64.231.166.126,frank.moser@sympatico.ca,13921414,000000121123913,2,1,Your agents english is very difficult to  understand.. ,1
282518,12-NOV-11,11-NOV-11,Marwa,,fr,70.24.232.141,deborah.fahey@sympatico.ca,13942664,000000121169816,5,5,"En tant qu'employé de Bell, tout ce que je peux dire c'est qu'il y a eu une nette amélioration du côté service à la clientèle, que des félicitations à tout ceux qui ont mis la main à la pâte afin de réaliser cette remontée. ",5
282519,12-NOV-11,11-NOV-11,Andrea,,fr,70.49.218.160,gerard2@sympatico.ca,13943788,000000121187645,5,5,,5
282520,12-NOV-11,11-NOV-11,Mohan,,en,70.30.96.142,johncwallace@bell.net,13945298,000000121174081,5,4,,4
282521,12-NOV-11,11-NOV-11,Naveenkumar,,en,70.31.42.130,davidwellsd@sympatico.ca,13942586,000000121179451,5,5,,5
282522,12-NOV-11,11-NOV-11,Karla,,en,70.31.42.130,davidwellsd@sympatico.ca,13942588,000000121179144,5,5,,5
282523,12-NOV-11,11-NOV-11,Amine,,fr,76.71.189.74,benoit.toussaint@sympatico.ca,13941306,000000121181139,3,3,J'avais de la difficulté à comprendre le technicien.,2
282524,12-NOV-11,11-NOV-11,Lucas,,en,174.94.38.53,jbranicky@sympatico.ca,13944854,000000121171778,5,5,"service operators are fine, everything else is horrible",1
282525,12-NOV-11,11-NOV-11,Catherine,,en,70.24.232.151,stephen_rowley@sympatico.ca,13949900,000000121176356,5,5,absolutely nothing. Chatherine was great. She resolved what two others could not. She was a pleasure to deal with.,5
282526,12-NOV-11,11-NOV-11,Victoria,,fr,74.15.232.109,jac.ser@sympatico.ca,13944650,000000121172734,5,5,rien car le personnel est très compétant,5
282527,12-NOV-11,11-NOV-11,Diddharth,,en,70.26.9.175,msuzette@sympatico.ca,13947718,000000121168844,4,4,,5
282528,12-NOV-11,11-NOV-11,Mouna,,fr,76.68.172.199,lissa.m@sympatico.ca,13946292,000000121173418,4,5,,5
282529,12-NOV-11,11-NOV-11,Abid,,en,64.231.206.118,dawejlc@sympatico.ca,13942594,000000121187134,4,4,,4
282530,12-NOV-11,11-NOV-11,Cecile,,en,65.93.165.251,huensue.bayhouse@sympatico.ca,13944436,000000121175605,1,,Provida a Canadian to speak to,2
282531,12-NOV-11,11-NOV-11,Nizar,,fr,174.88.166.64,ecolomobile1@sympatico.ca,13943116,000000121180794,3,4,"J'ai été 3 jours sans tel. et inter net 
ca fou le camp trop souvent.

et je ne recois aucune compasation",3
282532,12-NOV-11,08-NOV-11,Fatma,,fr,174.91.254.227,maria.rayan@bell.net,13912808,000000121098745,5,5,"toujours utile diminuer le prix pour qu""on  puisse rester a vie et on part de chez vous en plus de le recommander davantage...",4
282533,12-NOV-11,11-NOV-11,Carlos,,en,64.231.113.55,pete_june07@bell.net,13948342,000000121185773,5,5,Reduce the hold time on the phone.,5
282534,12-NOV-11,10-NOV-11,Shyam,,en,174.93.25.15,flitzyontop@sympatico.ca,13932318,000000121148976,1,1,"First: That automated voice when you call, already frustrated makes me want to stab myself in the head with a fork, repeatedly. 

Second I know it's not an easy job but usually these people have no clue, they are just reading possible solutions off their screen. When I call for help I kind of expect it. Not to be chastised by someone who barely speaks English.",1
282535,12-NOV-11,10-NOV-11,Satish,,en,70.26.49.86,george.gervais@bell.net,13932626,000000121149100,5,5,,5
282536,12-NOV-11,11-NOV-11,Jessica,,en,72.39.252.3,stedesjardins@bell.net,13949866,000000121173543,5,5,,5
282537,12-NOV-11,11-NOV-11,Seifeddine,,fr,184.145.248.89,tremblay_michaud@sympatico.ca,13950494,000000121178009,1,1,"Je me questionne à savoir si les gens qui m'ont répondu ne demeurent pas au Zimbabwé car ils ne comprennent et parlent pas très bien le français. J'ai demandé à un préposé de parler plus fort car j'avais de la difficulté à le comprendre mais ça n'a rien changé.Également, ils sont incapables de tenir une conversation intelligente avec la clientèle.",1
282538,12-NOV-11,09-NOV-11,Melissa,,en,76.71.150.134,vic.dan@sympatico.ca,13928397,000000121142261,5,4,,4
282539,12-NOV-11,11-NOV-11,Manel,,fr,76.64.108.168,cljpl@sympatico.ca,13942102,000000121170846,5,5,Rien tout était parfait . ,5
283022,10-NOV-11,02-NOV-11,Amir,,fr,174.88.158.147,bilodeau.pelletier@sympatico.ca,13838134,000000120989502,4,5,"Pour les clients que vous voulez réellement 'fidéliser', il serait grandement apprécié que vous renouveliez le rabais automatiquement.
  Ainsi, vous pourriez nous avertir par courriel que vous vous nous reconnaissez un certain 'statut', et que pour cela, vous nous renouvelez un rabais de 'x$' pour un an.

Cela nous éviterait, à chaque année,  d'avoir à constater une augmentation sur notre facture, de vous appeler, d'attendre, de vous 'quêter' un  rabais (comme si je ne le méritais pas de continuer d'être client chez vous depuis 40 ans !) et de recommencer à tout les ans.   Car tout ce que cette procédure nous cause, c'est de nous faire sentir 'cheap'.

Merci

Jean Bilodeau",3
283023,10-NOV-11,09-NOV-11,Naveed,,en,174.95.98.94,akoukal@bell.net,13918420,000000121144271,2,4,"I found it extremely difficult to understand the customer care representative as he had a very strong accent.  I kept asking the representative to repeat what he said.  Even with asking him to repeat what he said numerous times I still feel like I did not understand anything during the conversation.  I have a very strong knowledge of computers, which allowed me to correct the problem I was having with only very limited understanding of what the representative was saying.  I also had my husband listen to the representative to assist in understanding what he was saying and my husband had just as much difficulty as I did.  ",1
283024,10-NOV-11,09-NOV-11,Edwin,,en,70.24.91.197,kerry.lambie@sympatico.ca,13923526,000000121135985,5,4,,5
283025,10-NOV-11,09-NOV-11,Prem,,en,70.54.91.43,maggiebaker@sympatico.ca,13924466,000000121127700,5,5,Can't think of anything...the technician was very friendly and reassured me he understood my problem and could fix it...and he did.,5
283026,10-NOV-11,09-NOV-11,Mohammed,,en,174.88.219.15,g.duffy@sympatico.ca,13921464,000000121123691,4,4,"The service was discontinued by Bell. That never should have happened.
 ",4
283027,10-NOV-11,02-NOV-11,Tejaswvi,,en,65.95.129.173,kchan17@sympatico.ca,13843444,000000120980494,5,5,"Tejaswvi is a very good staff of Bell, she knows her work very well, she help me in all the area that I needed help in, I hightly appreciated her patient and the friendliness way in helping me.
I wish all your staffs are like her. 
Thanks Katherine Chan",5
283028,10-NOV-11,09-NOV-11,Chuck,,en,204.101.237.139,ljnelder@bell.net,13924140,000000121144013,3,1,The wait times and transfers from one employee to another were excessive. The line was cut off and I had to be called back. The solution from bell was to relace my modem/router in 3 - 5 business days!!!  Absolutely ridiculous wait time with no offer of compensation. ,1
283029,10-NOV-11,09-NOV-11,Tejaswvi,,en,74.14.109.125,thehacks@bell.net,13928012,000000121132743,5,5,,5
283030,10-NOV-11,07-NOV-11,Isaac,,en,142.46.224.111,c.remedios@bell.net,13893740,000000121096187,5,5,The wait time to connect with a customer care representative was excessive.,4
283031,10-NOV-11,09-NOV-11,Tony,,en,74.15.0.173,judy.horne-bryan@sympatico.ca,13923242,000000121133095,5,4,No issues.  Everyone was very helpful.,5
283032,10-NOV-11,09-NOV-11,Danielle,,en,76.67.112.200,palayo@sympatico.ca,13925820,000000121134828,5,3,i AM RECEIVING MAILS RE. THE RETURN OF THE OLD MODEM WHICH WAS DEFECTIVE AND THE SERVICEMAN TOOK IT WITH HIM.I NEED TO KKEEP CALLING BELL,4
283033,10-NOV-11,09-NOV-11,Sana,,fr,70.55.180.157,jcethier44@sympatico.ca,13922614,000000121128501,5,5,Première fois qu'une personne semble très compétente pour nous répondre.  Cette personne a même consulté un collègue pour s'assurer qu'elle avait la bonne réponse.  Félicitations,5
283034,10-NOV-11,09-NOV-11,Roy,,en,184.144.130.15,ingrid.and.wes@sympatico.ca,13922290,000000121126144,5,5,I am basing my answer on seeing on my next bill my new arrangements with Bell Internet solved.,5
283035,10-NOV-11,08-NOV-11,Gloria,,en,140.80.199.91,lrhickey@sympatico.ca,13912386,000000121110167,5,4,The missed service appointment was re-scheduled but the technican failed to show again.  That's twice now. So I'm not impressed with the service.,3
283036,10-NOV-11,09-NOV-11,Jesus,,en,70.26.61.35,lacock@sympatico.ca,13923746,000000121136005,5,5,Absolutely nothing,5
283037,10-NOV-11,09-NOV-11,Zaccheus,,en,70.26.57.80,samsue@sympatico.ca,13927078,000000121123361,4,4,"I'm an old vet the service people have an accent and speak very ""FAST"" that's tough for us guys! But, he was patient.",4
283038,10-NOV-11,09-NOV-11,Danielle,,en,209.183.10.234,w.co@sympatico.ca,13928484,000000121140996,1,1,"The whole customer service call took 1.5 hours (4:30pm - 6pm) waiting on the phone just to wait for your personnel to finish a transaction.   I have to cancel an appointment and eventually lead to an argument with my wife.  Also, I have to cut short the waiting on the phone; who knows until what I will be on the phone yesterday afternnon.
Also, I was given a confirmation on the Fibe 25 service on the email prior to installation and when the field technician was going to install it and told us that Bell office end, my service was downgraded and can't install the fibe 25 updgrade. When I phone in as per technician advise and was told by customer service on the phone that my area doesn't have the infrastructure for Fibe 25.   I have been to all Bell Store and they carry an advertisement of having Fibe 25.  I do think that this is a bad business practice/false adverstisement stating what you don't have.   also, there are no disclaimer on the pamphlet that not all areas are available.",1
283039,10-NOV-11,09-NOV-11,Ashwini,,en,70.51.170.23,wdaustin@sympatico.ca,13928556,000000121144203,2,1,Perhaps remote access connection. ,3
283040,10-NOV-11,09-NOV-11,Dhia,,fr,76.67.198.89,jardinderoses@bell.net,13922536,000000121134426,5,5,"Ce fut ma première expérience.
Mr. Dhia as été d`une compétence et m`as très bien expliquer ce que je devais faire avec  ce problème.
Merci pour votre service.
",5
283041,08-NOV-11,07-NOV-11,Luis,,en,74.218.122.138,gary.puddester@sympatico.ca,13896068,000000121072054,4,5,,4
283545,08-NOV-11,04-NOV-11,Nadia,,fr,69.159.158.117,inovatix@bell.net,13868588,000000121017727,2,2,Qu'elle soit plus patiente avec moi.  On aurait dit qu'elle voulait se débarrasser de moi.,4
283546,08-NOV-11,04-NOV-11,Genevieve-Marie,,en,174.93.167.218,dorissullivan@sympatico.ca,13866820,000000121034750,5,5,,5
283547,09-NOV-11,08-NOV-11,Nix,,en,70.27.8.181,fred.gunia@sympatico.ca,13909032,000000121108373,5,5,Nothing.,5
283548,09-NOV-11,08-NOV-11,Vincent,,en,70.27.67.28,crawleys@sympatico.ca,13907334,000000121097755,3,2,someone with a better command of one or the other official languages would have made understanding them easier ,3
283549,09-NOV-11,08-NOV-11,Ahmed,,fr,76.64.249.86,realtremblay52@sympatico.ca,13915240,000000121120816,5,5,Rien,5
283550,09-NOV-11,08-NOV-11,Iris,,en,50.101.223.247,kwp911@sympatico.ca,13911756,000000121106426,5,4,I don't believe that anything further could have been done to improve my experience. ,4
283551,09-NOV-11,08-NOV-11,John,,en,70.54.0.205,crwdcck@sympatico.ca,13907352,000000121100081,3,3,My internet usage was very high probably because someone hacked into my wireless service. I wanted to upgrade usage insurance but got thinking afterwards why should I have to pay more when it was not my fault. Anyway we have gone in and changed passwords on wireless modem so hopefully that has solved it for now.,3
283552,09-NOV-11,08-NOV-11,Ali,,en,174.91.64.170,l_paton@sympatico.ca,13911792,000000121100808,5,5,on hold too long - takes too long to talk to talk to a rep,5
283553,09-NOV-11,08-NOV-11,Jessa,,en,65.92.41.83,betty.watson@sympatico.ca,13906074,000000121112526,1,1,"Actually assisted with the initial request, which was to change the phone internet to dial-up effective Nov. 11
We were told to call that day.  ALL THE OTHER COMP. WE CALLED WERE ABLE TO MAKE THE CHANGES FOR US.  IE: CABLE, INS. ETC.",1
283554,09-NOV-11,08-NOV-11,Ghaleb,,fr,76.69.180.116,steveleblond.consultant@sympatico.ca,13916640,000000121121370,4,4,Réduire le temps d'attente avant qu'un conseiller ne réponde. Il m'a fallu attendre près de 30 minutes avant de parler à quelqu'un.,1
283555,09-NOV-11,24-OCT-11,Max,,en,70.26.0.183,kotsh@sympatico.ca,13741262,000000120770245,5,5,"I have only received 1 request from you to complete a survey but the thing is - I had to call 5 times to get my problem finally resolved. So, I am  not sure that the particular time you have here is the person that I would like to recommend.My answers to this survey are for the 5th call that I made. I made 3 calls on one day and 2 calls the following day. It was a complicated problem because someone accidentally passed along a virus to our compter. We had hundreds, then thousands of emails flooding into our email account. The first 4 calls that I made  - those people did try to help us but it was my last call - with Rahim, # 6019157 who was able to resolve our problem. He was very patient and helpful and explained things to me very clearly. I really appreciated his assistance. Thanks very much.
By the way - I was told that our problem had been passed along to a supervisor? who was going to enquire into why we had encountered such a problem. We have our security with Bell and your tech people did not understand why we were infected with this virus. What was the result of this enquiry?
Mary Ellen Kot",5
283556,09-NOV-11,08-NOV-11,Leslie,,en,70.30.25.29,douglas1@sympatico.ca,13908136,000000121105953,4,,"This is my second survey for a mistake which should never have happened.  I hope the problem is solved.  Leslie did well, no problem there.",2
283557,09-NOV-11,07-NOV-11,Silvia,,en,70.27.123.159,mheikoop@sympatico.ca,13900036,000000121069652,5,5,Nothing,5
283558,09-NOV-11,08-NOV-11,Keerthi,,en,38.117.92.58,alexmb01@sympatico.ca,13905272,000000121097723,3,2,Fixed the problem the first time.  I called less than a month ago with a connection problem and after an extensive discussion with a technician got someone to come on site.  This individual was meant to replace the modem but did not as he found a secondary problem.  Now you need to replace the power supply.  This should have been done the first time.,1
283559,09-NOV-11,08-NOV-11,Mourad,,fr,70.26.24.15,jean_88@sympatico.ca,13910576,000000121121445,3,4,L'attente en ligne téléphonique est trop longue.  Les message répété incitant à la patience est exaspérant.,4
283560,09-NOV-11,04-NOV-11,Josi,,en,76.64.196.196,stephen.moses063@sympatico.ca,13874960,000000121024134,5,4,,5
283561,09-NOV-11,08-NOV-11,Ingrid,,en,65.92.153.62,sal.lasita090@sympatico.ca,13915896,000000121106956,5,5,,5
283562,09-NOV-11,08-NOV-11,Nizar,,fr,76.67.144.125,pprevost56@sympatico.ca,13914912,000000121113562,5,5,non,5
283563,09-NOV-11,08-NOV-11,Mouna,,en,70.50.29.113,louise.pope@sympatico.ca,13912342,000000121110599,5,5,It was great to deal with a rep who spkke English clearly and with out a heavy accent.  How can you ensure that this will be a regular occurrence for me when I call ?,5
283564,09-NOV-11,08-NOV-11,Mahdi,,fr,174.142.32.173,mattleclaire@bell.net,13913080,000000121121785,4,5,,5
283565,09-NOV-11,09-NOV-11,Mauricio,,en,70.48.229.200,barbarahillier@sympatico.ca,13905938,000000121122961,5,5,Nothing.  Everything was handled just great.,5
283566,09-NOV-11,08-NOV-11,Sarah,,en,70.29.88.238,jeanklawrence@sympatico.ca,13910594,000000121103947,5,3,My problem could not be solved by Bell.,5
283567,09-NOV-11,08-NOV-11,Carlos,,en,174.93.161.170,loschmi@sympatico.ca,13912316,000000121118072,4,4,nothing,5
283568,09-NOV-11,08-NOV-11,Aria,,en,174.95.148.246,bryce.reynolds@sympatico.ca,13906464,000000121104173,5,5,Not a thing.You can't fix excellence.,5
283569,09-NOV-11,08-NOV-11,Kayla,,en,70.52.222.65,jches@sympatico.ca,13910498,000000121104851,4,5,Some of the representatives who talked to us were very hard to hear and it was hard to understand some of them. It was like they were speaking too far away from their headpieces or they needed to be adjusted.,5
283570,09-NOV-11,08-NOV-11,Madhu,,en,70.27.122.254,patandterry@sympatico.ca,13914404,000000121122396,5,5,"Very long wait until I could speak to the technician, but the problem was very quickly resolved when I was finally able to speak to him. Madhu gave me excellent and courteous service.",5
283571,09-NOV-11,08-NOV-11,Stephanie,,en,70.30.147.175,chrisgk@sympatico.ca,13907006,000000121104068,4,5,Improve call answer times.,5
283572,09-NOV-11,08-NOV-11,Anis,,fr,76.69.220.168,guy2167@sympatico.ca,13909664,000000121106487,4,,attendre la prochaine facturation ,4
283573,09-NOV-11,08-NOV-11,Cherfeddine,,fr,67.68.146.216,cecilelessard6@sympatico.ca,13906826,000000121112053,4,4,RIEN,5
283574,09-NOV-11,08-NOV-11,Ahmed,,fr,70.55.102.248,fpaiement@bell.net,13908942,000000121114217,5,5,Rien. Tout est parfait,5
283575,10-NOV-11,04-NOV-11,Aidin,,en,64.231.50.18,millertyme@sympatico.ca,13872084,000000121034075,4,4,Answered the call sooner. The total length of my call including the time I was on hold was just over 1 hour.,3
283576,10-NOV-11,09-NOV-11,Hemavathi,,en,76.65.102.202,dotdes@sympatico.ca,13920776,000000121123421,5,5,,5
283577,10-NOV-11,09-NOV-11,Samuel,,en,70.49.32.180,gmcn@bell.net,13921790,000000121139337,5,5,,4
283578,10-NOV-11,09-NOV-11,Seshadri,,en,64.231.12.116,jrduce@sympatico.ca,13923186,000000121133939,4,4,"On this experience, nothing",5
284046,09-NOV-11,07-NOV-11,Lahouari,,en,76.64.20.198,smlotek@sympatico.ca,13902982,000000121075906,3,1,"THE REP CONFIRMED THE TECHNICIAN FOR 5-25 WAS COMING IN THE PM NOT THE AM.
THE TECH CAME AT 9:20AM",4
284047,09-NOV-11,08-NOV-11,Derrick,,en,76.64.149.242,brulov@sympatico.ca,13906454,000000121121737,5,4,I had a very hard time understanding him.  Had to ask him to repeat a lot of things.,5
284048,09-NOV-11,07-NOV-11,Carolina,,en,70.27.15.218,cfl24@sympatico.ca,13894016,000000121093443,1,1,Make it work lone than  3hrs,1
284049,09-NOV-11,08-NOV-11,Melvin,,en,69.156.1.58,hubert.lavoie@sympatico.ca,13910048,000000121109016,5,4,"All done to top of the line, Thanks, Hubert",4
284050,09-NOV-11,29-OCT-11,Nabil,,fr,50.100.129.46,h_loyer@bell.net,13807083,000000120895482,5,4,tout était parfait,5
284051,09-NOV-11,08-NOV-11,Walid,,en,70.27.140.132,cleray@sympatico.ca,13907174,000000121120660,4,4,,4
284052,09-NOV-11,08-NOV-11,Karen,,en,76.65.23.117,ela.f@sympatico.ca,13908440,000000121113125,5,5,,5
284053,09-NOV-11,08-NOV-11,Mohamed Amine,,fr,184.147.252.209,jean-claude.carle@sympatico.ca,13910546,000000121111882,5,5,100%satisfait,5
284054,09-NOV-11,01-NOV-11,Alexandre-Hugo,,fr,65.92.164.153,yves079@sympatico.ca,13836450,000000120946920,5,5,,5
284055,09-NOV-11,08-NOV-11,Alvaro,,en,69.158.29.12,eichler1@sympatico.ca,13908414,000000121114209,5,5,Nothing,5
284056,09-NOV-11,08-NOV-11,Gabriel,,en,70.26.110.182,gus.emond@sympatico.ca,13909654,000000121103743,3,2,Learn more about some of the devices used with your services.,4
284057,09-NOV-11,07-NOV-11,Walid,,fr,67.68.194.254,marceljacqueline@sympatico.ca,13899528,000000121085983,5,2,"j ai un probleme avec mom telephone magic jack et la vitesse de bell canada
était trop faible je pense avoir ameliore pour le moment ",5
284058,10-NOV-11,09-NOV-11,Ahmed,,en,70.49.182.168,susan.feldman@sympatico.ca,13927722,000000121126898,3,2,The telephone support was fine.  Our issue is that perhaps the installation person for our new fibe 25 internet did not consider/test that the service was consistent and the speed acceptable,
284059,10-NOV-11,06-NOV-11,Omar,,en,184.148.173.192,d.brule@sympatico.ca,13886644,000000121064979,1,1,"A few hours after Vincent fixed our problem with the internet, the problem came back.  Once again, I phoned in.  I was on the phone for 1 1/2 hours and nothing was resolved. I was told at the end of this conversation that the issue was not with Bell at all but with our outdated computer.  I knew this was a load of crock since our computer is only 1 1/2 years old.  In conclusion, I was told the problem could not be fixed at your end so we were basically on our own to resolve the internet issue.  I was livid. I told the technician that if nothing was resolved before my hanging up, I would speak to everyone I know about the crappy customer service and internet service provided by Bell.  I told her I was seriously considering switching over to Rogers for our internet needs.  The representative told me nothing could be done so I hung up and we were still without internet service.",1
284060,10-NOV-11,09-NOV-11,Stacey,,en,174.94.32.94,ted.gauci@sympatico.ca,13927922,000000121126039,3,4,Offer me the promo that I got after my complained BEFORE I complained. It seems that old customers are never elligible for promotions that non-customers can take advantage of. Hence we are paying for new customers of Bell.,3
284061,10-NOV-11,09-NOV-11,Mary Anne,,en,70.49.177.146,karenirvine@bell.net,13923408,000000121131620,5,4,,5
284062,10-NOV-11,09-NOV-11,Srinivasan,,en,69.158.149.171,botckc@sympatico.ca,13919398,000000121130855,2,3,"I had trouble both hearing & understanding him & explained that to him.A person who works where I live, came in & asked if she could help. I gladly gave the phone to her. Shaunna was terrific, & although it still took a few minutes, she found & corrected the problem. Your employee asked to speak to me, when she thanked him & said good-bye, he told me to call Shaunna next time.",2
284063,10-NOV-11,09-NOV-11,Zied,,fr,70.26.183.164,h.gaumond@sympatico.ca,13921960,000000121139127,5,5,"Rien, tout a été fait dans l'harmonie.",4
284064,10-NOV-11,09-NOV-11,Wahida,,fr,74.15.200.19,clement003@sympatico.ca,13920028,000000121129391,5,5,"Rien de plus, tout était parfait",4
284065,10-NOV-11,09-NOV-11,Anne-Marie,,fr,69.156.204.66,georges.gagne@sympatico.ca,13921618,000000121127252,4,5,répondre plus vite à l'appel,4
284066,10-NOV-11,09-NOV-11,Diego,,en,70.51.217.78,david.washington@sympatico.ca,13920402,000000121130452,1,1,"The rep said he'd issued a service call for a tech to show up on Nov 10 between 8-12. After patiently waiting all morning (he didn't show up), I called the Hamilton office to be advised that he was actually at my house (he wasn't). Rose said the ticket # was 9458237. I located another tech near the local connection box and he was slammed with other work but not mine.",1
284067,10-NOV-11,08-NOV-11,Mourad,,fr,70.55.160.238,robertmorin5@sympatico.ca,13915536,000000121121018,1,2,"Trop long à expliquer par écrit et impersonnel. Je vous invite à me téléphoner et il me fera plaisir de vous expliquer. 

Je crois que tout ceci est du seulement à un individu mais il en sera à vous de juger.

",1
284068,10-NOV-11,09-NOV-11,Wissem,,fr,69.157.136.251,bentremb1@sympatico.ca,13919158,000000121142995,3,4,,4
284069,10-NOV-11,09-NOV-11,Haythem,,fr,76.67.87.221,louise.prvost@sympatico.ca,13924226,000000121138383,3,4,,5
284070,10-NOV-11,04-NOV-11,Michael,,en,70.50.218.148,g.paquette@bell.net,13867632,000000121022162,3,,"Every month we have to phone BELL about   
your billing us about incorrect charges.
We always are told by a different person
that it is corrected,then the difference
is added to the next month's bill.This has
been going on for several months now!?!?",2
284071,10-NOV-11,09-NOV-11,Christopher,,en,69.159.71.170,mickeydoug@sympatico.ca,13925062,000000121137235,5,5,,5
284072,10-NOV-11,09-NOV-11,Mohamed Nidhal,,fr,50.100.105.19,m__masse8@sympatico.ca,13924416,000000121129522,4,4,,5
284073,09-NOV-11,08-NOV-11,Edward,,en,207.245.37.231,rick-ross@sympatico.ca,13915366,000000121119398,5,5,,4
284074,09-NOV-11,08-NOV-11,Melvin,,en,184.147.1.29,jlmcm@sympatico.ca,13910828,000000121104485,5,5,,5
284075,10-NOV-11,27-OCT-11,Ghislain,,en,76.65.7.127,renald.leclerc@sympatico.ca,13787518,000000120843202,5,5,"Nothing, Ghislain is the perfect employee.  Bell is lucky to have him.  I'm rating is work as a ++ EXCELLENT!",5
284076,10-NOV-11,08-NOV-11,Haykel,,fr,76.69.108.21,tg3635@sympatico.ca,13916966,000000121110611,5,5,,5
284077,10-NOV-11,08-NOV-11,Zulfiquar,,en,76.68.96.191,forej1954@bell.net,13908928,000000121111222,1,1,"First rep put me on hold and never came back your system hung up on me 
Secod rep knew nothing about Mac products or how to solve problem gave me an apple support number",2
282540,09-NOV-11,08-NOV-11,Ashwini,,en,70.27.156.102,notrr@bell.net,13914190,000000121113624,4,4,,4
282541,09-NOV-11,03-NOV-11,Preethi,,en,70.50.104.143,theavandewiel@sympatico.ca,13862494,000000121002117,4,2,Nothing more ... I had a virus and sympatico was unable to fix it ... I ended up going to Dell who had to pur my computer back to factory ready.,5
282542,10-NOV-11,09-NOV-11,Cecile,,en,174.89.110.230,berleclerc@bell.net,13919164,000000121124891,5,5,,4
282543,10-NOV-11,04-NOV-11,Michel,,fr,70.48.25.71,bennett.eric@sympatico.ca,13864774,000000121036324,4,5,,4
282544,10-NOV-11,09-NOV-11,Mounira,,fr,174.92.180.34,denis.girardin@sympatico.ca,13920513,000000121125909,4,3,,4
282545,10-NOV-11,09-NOV-11,Edwin,,en,70.55.17.62,kenkishibe@sympatico.ca,13923514,000000121138732,5,5,Faster,5
282546,10-NOV-11,09-NOV-11,Steven,,en,70.30.21.87,ppinches@sympatico.ca,13926266,000000121142707,5,5,"Took 3 attempts to get through to a person.  On the first 2 attempts the call, after selecting I wanted to speak to an agent, went to a line that had a constant clicking sound-almost like galloping horses.  Had to go through the calling process 3 times.",5
282547,10-NOV-11,09-NOV-11,Sujay,,en,70.50.6.237,kbaker004@bell.net,13923454,000000121144047,3,4,we had some difficulty understanding the agent,4
282548,10-NOV-11,06-NOV-11,Hugo,,en,76.70.67.30,trisha4@sympatico.ca,13891482,000000121057580,4,4,,5
282549,10-NOV-11,09-NOV-11,Mohamed Ali,,fr,70.29.144.14,louisemongeon@sympatico.ca,13924232,000000121123628,4,5,Dite merci a la dame qui ma aider,4
282550,10-NOV-11,09-NOV-11,Carlton,,en,74.15.2.197,the.willsies@sympatico.ca,13927992,000000121136454,5,5,,5
282551,10-NOV-11,09-NOV-11,Jacqueline,,en,70.26.66.168,mbuckberrough@sympatico.ca,13924864,000000121136766,5,5,"
",5
282552,10-NOV-11,09-NOV-11,Adnene,,fr,142.85.5.31,denisjeanneau@sympatico.ca,13920528,000000121141774,4,5,,4
282553,10-NOV-11,09-NOV-11,Alexandre-Hugo,,en,184.146.133.227,marion.mcgill@sympatico.ca,13924704,000000121139300,5,5,Allow first person I spoke with to resolve issue rather than having to transfer me elsewhere,5
282554,10-NOV-11,12-OCT-11,Kaouther,,en,70.25.28.64,mqtran@bell.net,13598636,000000120493624,1,3,Make sure the client is aware of the fees so he do not have an unpleasant surprise when he receive he's monthly bill ,1
282555,10-NOV-11,09-NOV-11,Moncef,,en,70.25.28.64,mqtran@bell.net,13925326,000000121139156,5,5,,4
282556,10-NOV-11,09-NOV-11,Gregorio,,en,142.46.193.2,franfearnley@sympatico.ca,13921410,000000121131675,4,5,"Inititally the agent had decided what the problem was without listening to me properly, but once I asked him to really listen he turned out to be a creative problem solver.",5
282557,10-NOV-11,09-NOV-11,Bobbie-Jo,,en,68.69.150.171,coolzoomer@bell.net,13920086,000000121126951,2,4,I had to talk with 4 people before getting to the right person to resolve my problem better direction to the right person would help,4
282558,10-NOV-11,09-NOV-11,Milo,,en,70.29.123.206,john_pullon1969@sympatico.ca,13923038,000000121130023,5,5,nothing,5
282559,10-NOV-11,08-NOV-11,Carlton,,en,50.101.88.167,babs.johnson@bell.net,13905886,000000121114514,5,5,"I was completely satisfied with how he handled my problem and I received the part that he promised to send me today, that was excellent service.",5
282560,10-NOV-11,07-NOV-11,Afef,,fr,209.169.166.150,deschamps111@sympatico.ca,13894922,000000121068855,1,1,On m'a dit que mon manque d'accès à mon courriel serait résolu dans les 24-48 heures et qu'on communiquerait avec moi pour le suivi.IL a fallu un deuxième appel pour remédier au problème. Ce qui fut fait. Pendant ce temps Bell m'expédiait '' par courriel '' mon nouveau mot de passe pour accéder à mon compte????,2
282561,10-NOV-11,09-NOV-11,Brahim,,fr,65.93.0.92,mimo_5@sympatico.ca,13925118,000000121139271,4,5,,4
282562,10-NOV-11,09-NOV-11,Edgardo,,en,69.159.86.226,tonyhilborn@sympatico.ca,13928158,000000121139673,4,4,,5
282563,10-NOV-11,09-NOV-11,Tathiana,,en,70.48.160.247,wj.proctor@sympatico.ca,13928638,000000121130142,2,2,The second level technician hat took over the call promised to make a second call back that never occurred.  The intermittent problems we were experiencing are coming back again.,3
282564,10-NOV-11,09-NOV-11,Armando,,en,69.159.66.45,starfish1@bell.net,13927616,000000121140622,5,5,nothing.  easy/quick to access an agent,5
282565,10-NOV-11,07-NOV-11,Nagender,,en,70.49.21.96,grant12@sympatico.ca,13896448,000000121093922,4,4,"Hello, I had to call twice to get my email opperating again after someone had hacked into Bell and accessed my email info, then used it to send out spam to my contacts. The first call was fairly lenghy and he gave me a pass code to access my email which didn't work at all...not sure why the code he gave me wouldnt work. So I wasn't able to access my email for several days as my time is limited. the problem is resolved now thank goodness!",3
282566,10-NOV-11,09-NOV-11,David,,en,174.91.117.108,lynn.helpard@sympatico.ca,13924332,000000121130542,1,1,train your people better and tell them that lying is not considered good business...if there was another way to serve my needs I'd move my internet service... ,1
282567,10-NOV-11,28-OCT-11,Karishma,,en,174.88.21.32,donfirth@bell.net,13793818,000000120881061,2,2,,3
282568,10-NOV-11,05-NOV-11,Mehdi,,fr,65.94.191.5,joseeg46@sympatico.ca,13880516,000000121048993,5,5,,5
282569,10-NOV-11,06-NOV-11,Habib,,fr,65.94.190.110,andre.st-amour@sympatico.ca,13885642,000000121065263,4,4,,4
282570,10-NOV-11,06-NOV-11,Med Wacef,,fr,65.94.190.110,andre.st-amour@sympatico.ca,13885644,000000121066016,4,4,,4
282571,10-NOV-11,09-NOV-11,Juan Carlos,,en,70.27.235.241,gbravakis@bell.net,13921566,000000121130317,5,5,everythink was satisfactory,4
282572,10-NOV-11,09-NOV-11,Nagender,,en,184.147.124.18,shipee1960@sympatico.ca,13927364,000000121143879,5,5,your csr's are wonderful,5
282573,10-NOV-11,08-NOV-11,Luis,,en,74.14.67.100,rowse.family@sympatico.ca,13915684,000000121115427,4,5,Nothing comes to mind,4
282574,10-NOV-11,04-NOV-11,Christine,,en,70.31.22.144,dfmortimer@sympatico.ca,13866560,000000121034931,4,5,You could have been faster.Otherwise the job was good. It should not take from Fri to Monday.On Friday Technical Services knew that the problem was in my Bldg.but not in my Apartment ,4
282575,10-NOV-11,09-NOV-11,Brett,,en,76.70.74.156,myv@sympatico.ca,13925430,000000121133542,5,5,Options should be key pad entry only. No voice prompts. ,5
282576,10-NOV-11,09-NOV-11,Mouna,,fr,67.71.169.109,mlabrosse44@sympatico.ca,13925178,000000121123577,5,5,c'était ok,5
282577,10-NOV-11,07-NOV-11,Karim,,fr,65.92.164.70,rrbessette@sympatico.ca,13902290,000000121077654,2,1,"On m'a proposé un nouveau forfait qui était supposé me fournir un service internet 3 fois et demi plus rapide autant sur l'internet et sur outlook express;  je ne vois aucune différence.  En plus, mon système anti-virus était sensé être plus complet.  Je ne suis pas sûr que ce soit le cas et , en plus, ça me coûte un plus cher.
Si vous ne pouvez faire mieux, on retourne  comme avant.  Merci",3
282578,10-NOV-11,09-NOV-11,Bilel,,fr,70.55.136.141,andreojulied@sympatico.ca,13918640,000000121142529,4,4,,5
282579,11-NOV-11,10-NOV-11,Ahmed Khalil,,fr,67.68.112.21,denis.49@bell.net,13931506,000000121152685,5,4,rien,5
283042,08-NOV-11,07-NOV-11,Daniel,,en,76.64.0.202,3t-tax@bell.net,13891882,000000121077947,2,2,"It was a mistake to switch fr my previous internet provider to Bell. We supposed to get more reliable & faster internet(6), but the opposite(sometimes <1). There has been more than 12 Bell service persons & numerous
Bell oversea helps fr behind because our internet was constantly interruped on & off. The real solution to our problem (came from a few smart Bell servicemen' conclusions) seemed to be the outside line has a ""short"". Bell promised to fix it last winter but till now nothing has yet been done. It is a really waste of human resouces & we are still waiting.On April 15, Mr Joe Lafrance(1 of U supervisor promised to take care of any further internet issues & said that we would get 1 month internet free for the headache that we have gone thru but we never get that freeby.Bell broke all the promises right from day 1 on pricing even we had a written agreement with Bell's authorized dealer(Bell called it the door to door saleman!!)Anyway, Our patience r running out & it is not fair for us to pay for the sevices that failed all the time.We hope this problem will be solved after our vacation! Thanks! We r being honest &V patience! Jack",2
283043,09-NOV-11,02-NOV-11,Linda,,en,184.144.133.212,t.j.p@sympatico.ca,13848910,000000120991182,2,2,"Bell allways forces their customer service reps to go through a tedious process of questions, wich, as a long time belll customer, has become insulting to say the least. When you have a customer on the line, who has been through this process with you many many times, do to your poor choices of equipment, you should not force them through this hoop of questions time & time again. Have a database that your first responders can actualy use as upposed to this pre written set of questions that they ""must ask"" first in order to assist.",2
283044,09-NOV-11,08-NOV-11,Kumar,,en,70.30.232.31,lms.kott@sympatico.ca,13912238,000000121118360,5,5,,5
283045,09-NOV-11,09-NOV-11,Marco,,en,70.30.232.31,lms.kott@sympatico.ca,13912240,000000121122733,5,5,,5
283046,09-NOV-11,08-NOV-11,Gilberto Jose,,en,184.145.21.36,pedward@sympatico.ca,13914606,000000121116624,5,5,,5
283047,09-NOV-11,08-NOV-11,Rodolfo,,en,204.101.237.139,welshspuds@sympatico.ca,13917599,000000121122687,4,4,,4
283048,09-NOV-11,08-NOV-11,Sowmya,,en,70.55.39.20,janet.lees@sympatico.ca,13910406,000000121113922,3,1,"Resolved my problem. Person was very nice and tried to be helpful, but in the end I was told Bell has changed its email system so now every email I send from my third-party business email addresses shows up as coming from my sympatico address. I was told there is no fix for this. Bell is going to lose a lot of customers if this is the case, including me, unfortunately.",2
283049,09-NOV-11,08-NOV-11,Mhamed Chekib,,fr,76.67.156.183,rogerrobert@sympatico.ca,13915576,000000121116750,5,4,,5
283050,09-NOV-11,07-NOV-11,Karim,,en,76.68.152.197,sylvie.lamoureux@bell.net,13903404,000000121093185,5,5,Nothing,5
283051,09-NOV-11,08-NOV-11,Salvador,,en,76.68.130.102,COONEY65@sympatico.ca,13904744,000000121106951,5,5,it could not be better very satified,5
283052,09-NOV-11,05-NOV-11,Sam,,en,70.50.197.24,skirmani@sympatico.ca,13884078,000000121055238,5,5,,5
283053,09-NOV-11,01-NOV-11,John,,en,70.50.197.24,skirmani@sympatico.ca,13835618,000000120944098,1,1,,
283054,09-NOV-11,06-NOV-11,Jorge Alberto,,en,70.52.216.30,j_beaulin@sympatico.ca,13888000,000000121058286,5,3,"I have been having such problems with static on my line for over a month.  Shaun came to my house and changed the line outside, however i noticed that there was still a problem, i phoned him back and he was so nice.  The next day Shaun and Shane came back and totally resolved my problem.  I am so thrilled to have no static on my line and you are very lucky to have two such wonderful employees.",5
283055,09-NOV-11,07-NOV-11,Gabriel,,en,67.68.35.65,jabez.slade@sympatico.ca,13897140,000000121073013,4,5,,4
283056,09-NOV-11,07-NOV-11,Ammar,,fr,67.68.225.237,micheline_blanchet@sympatico.ca,13900110,000000121094842,2,2,il m'a dit de rappeller quand j'aurais un laptop ??? car il ne peut pas régler mon problème car lui s'occupe des laptops. Je lui ai dit que je vais tenter d'en avoir un... mais... j'en ai pas,4
283057,09-NOV-11,08-NOV-11,Cecile,,en,70.50.97.200,norm.ruttle@sympatico.ca,13914166,000000121117765,5,5,,5
283058,09-NOV-11,08-NOV-11,Robert,,en,70.54.125.202,scottlynmunro@sympatico.ca,13916082,000000121121436,5,4,30 minutes or more on hold is way too long to have to wait in a queue for the service rep.,2
283059,09-NOV-11,08-NOV-11,Mehdi,,fr,70.30.175.126,jude86@bell.net,13911208,000000121110237,4,4,Le problème semblait totalement réglé mais j'ai eu d'autres difficultés en soirée.  Le technicien avait été très patient avec moi et c'est probablement une autre difficulté en soirée.,5
283060,09-NOV-11,06-NOV-11,Brent,,en,70.31.15.176,rcnicholson@sympatico.ca,13890434,000000121066978,5,5,Nothing,5
283061,10-NOV-11,09-NOV-11,Timmy,,en,70.50.90.46,itrofimova@sympatico.ca,13922332,000000121132436,5,4,"Do not wait for 5 min in silence and have a drop call, making me to dial and wait again",3
283062,10-NOV-11,08-NOV-11,Kevin,,en,76.71.72.24,ambarth@sympatico.ca,13905380,000000121119385,1,1,Not keep me on the phone for hours and then cut me off.,1
283063,10-NOV-11,09-NOV-11,Wassim,,fr,50.100.105.19,m__masse8@sympatico.ca,13924418,000000121133971,5,5,,5
283064,10-NOV-11,09-NOV-11,Priya,,en,74.198.9.131,rlamey@sympatico.ca,13926662,000000121126890,5,5,,5
283065,10-NOV-11,09-NOV-11,Diego,,en,70.51.254.92,wanderson@bell.net,13928518,000000121143775,5,5,none,5
283066,10-NOV-11,09-NOV-11,Lisa,,en,209.202.107.203,kbsitzes@sympatico.ca,13923458,000000121123567,3,1,,1
283067,10-NOV-11,09-NOV-11,Steven,,en,76.67.99.41,stevesetnyk@bell.net,13927668,000000121135031,5,4,,5
283068,11-NOV-11,09-NOV-11,Ridha,,fr,74.14.207.130,daniel.robertson@sympatico.ca,13920292,000000121129138,4,3,Avoir un site web plus facile d'accès avec une description mieux détaillée pour les différents forfaits. Présentement c'est trop compliquer pour s'y retrouver facilement.,4
283069,11-NOV-11,10-NOV-11,Alexandra,,en,174.94.60.239,gitmo999@sympatico.ca,13932738,000000121163007,4,5,"I can't think of anything that would improve my experience speaking with Alexandra.She spoke clearly and precisely and solved my issue in much less time than I thought it might have taken.It was a pleasure to speak with and do business with Alexandra.
               Richard.",5
283070,11-NOV-11,10-NOV-11,Mohamed Ali,,fr,70.50.45.78,cabro9@sympatico.ca,13930462,000000121158366,1,1,Probleme pas réglé,3
283071,11-NOV-11,07-NOV-11,Arbi,,fr,174.91.190.245,a.saulnier@sympatico.ca,13892198,000000121095650,5,5,,3
283072,11-NOV-11,10-NOV-11,Jay,,en,76.64.42.41,rlapointe.1@sympatico.ca,13937878,000000121149710,5,5,,5
283073,11-NOV-11,10-NOV-11,Elmer,,en,70.50.106.154,bakers3@sympatico.ca,13929852,000000121166211,5,5,Reduce the time a customer has to wait before a service representative answers the phone.,4
283579,10-NOV-11,09-NOV-11,Sarra,,fr,70.30.191.195,brigitte.murray@sympatico.ca,13919494,000000121123379,4,5,,4
283580,10-NOV-11,09-NOV-11,Kat,,en,70.54.128.240,william.afful@sympatico.ca,13928614,000000121136371,5,4,,4
283581,10-NOV-11,09-NOV-11,Aria,,en,174.92.83.72,noshotdoug@sympatico.ca,13925632,000000121137360,5,5,"You send me One Bill, then when I call billing I get told I'm sorry sir the Internet side will have to handle this and (for not the first time) I sit on hold waiting to be transferred only to be disconnected and have to phone in again. Let's have some coordination here. Maybe you need some direct lines between departments/managers because as I understand it your reps have to sit on hold themselves when transferring a customer. Perhaps you could set up a corporate system on Rogers so you don't have to tie up your own lines. Then, again, there would be no need for this if there was ONE billing rep to handle One Bill requests. Aria did credit me with a month's Internet service when I explained how unhappy I was and she saw the record of the trouble tickets that have been generated on my behalf since my DSL trouble began on Aug. 1. I would suggest that you might wish to look at whether there is more you could do for me than that. Also, I could have been told, as I discovered for myself when I printed it from my MyBell page today, that while you do not generate a new bill you do show an adjusted Current Balance to be paid on the MyBell page. The point of my call was to let you know that I was not going to pay a $75 fee which I had been charged in error and all you needed to do was say we will send you an e-mail with an adjusted Current Balance to be paid and you can ignore the incorrect total on the One Bill or one which directs me to the adjusted Current Balance on my MyBell page. Don't just repeat by rote that you cannot generate a corrected One Bill when there is a solution via the adjusted Current Balance. However, I still do not accept that it is not possible for someone to correct a bill when a customer points out an error. There is no way that I will pay an amount which is incorrect and wait to be reimbursed a month later. Also, I don't believe an incorrect bill should be left on the system which appears to be the case if you cannot produce a second, adjusted One Bill. I put a letter in the Modem Return Kit box specifically requesting that a manager from Gateway Commercial Returns phone me to discuss why the modem was not returned immediately and strongly suggesting how unhappy I would be if I saw even a hint of this $75 Administration Fee on my bill as it was completely Bell's fault, and my irritation, that I even had to do that in the first place because the original modem was not the source of my DSL trouble. It never needed to be replaced at all but this is what happens when a level one tech in India follows his/her protocol when someone dials 310-SURF and the ""fun"" begins. So once again I ask, why don't you provide a toll-free number at Gateway Commercial Returns that can be used to inform them what is going on so they don't slap this EXTREMELY IRRITATING and INCORRECT fee on a customer who has already been stretched to the limits of his patience with more than a month of insufferably poor service and a considerable amount of time spent on the phone talking to Bell reps or waiting for Bell techs? And then finding that the problem had not been resolved. I would like to know who received that Modem Return Kit and what they did with my letter. Maybe you should slap that fee on Shoppers Drug Mart or Canada Post as it took them 12 days to get the return kit from Waterloo to Gateway. Not my fault but it sure became my problem when some moron ignored my letter and, oh, my apology, when your beloved automatic system slapped me with an incorrect $75 fee. Because everyone knows no person at Bell is responsible for this, it's just the way things are done.
On another point, why am I expected to pay a further monthly charge to see Maple Leafs games broadcast on Leafs TV when I pay over $200 for what is supposed to be the premium NHL Centre Ice package? Oh, that's right, Rogers controls Leafs TV so while their customers get this as a free service we at Bell, in appreciation of your continued business, require you to pay extra.",2
283582,10-NOV-11,09-NOV-11,Edgardo,,en,70.30.52.147,fmwhite@sympatico.ca,13921334,000000121140680,5,5,Nothing really.   I needed my email set up on my new computer and it was done quickly and properly.   What else  do I need?  Unless you can make me independently wealthy.,5
283583,10-NOV-11,09-NOV-11,Yosimar,,en,50.101.223.73,acarbuff@sympatico.ca,13918292,000000121128480,4,5,none,3
283584,10-NOV-11,09-NOV-11,Methil,,en,74.14.197.182,opregent@sympatico.ca,13914266,000000121123015,4,4,"Methil did the best that could be done but the problem was in the line so sending someone over was the best that could be done in this case.
Thanks",5
283585,11-NOV-11,03-NOV-11,Manoranjith,,en,70.24.232.151,stephen_rowley@sympatico.ca,13862082,000000121005332,1,1,Get back to me and fix the issue.,4
283586,11-NOV-11,09-NOV-11,Robert,,en,70.49.148.136,murandmar@sympatico.ca,13925390,000000121139765,5,5,,4
283587,11-NOV-11,10-NOV-11,Mohamed,,fr,70.29.140.26,jacquelinefatin@bell.net,13933542,000000121162888,5,5,,5
283588,11-NOV-11,10-NOV-11,Sondes,,en,174.88.90.49,monellevadier@sympatico.ca,13936506,000000121154811,5,5,"The service was perfect and above my expectations!
",5
283589,11-NOV-11,10-NOV-11,Soumaya,,fr,76.67.142.134,yjml@sympatico.ca,13939998,000000121154778,5,5,"Rien de plus, finalement le problème ne concernait pas Bell, mais j'étais incapable de le déterminer moi-même.",5
283590,11-NOV-11,10-NOV-11,Imen,,fr,65.94.25.68,helene.crevier@bell.net,13933112,000000121152369,4,4,"Si j'ai appelé deux fois c'est que je n'avais pas saisie le fonctionnement de internet.L'employée m'a dit de supprimer leséléments indésirables dans inter.mais je croyais qu'il falllait que j'aille dans outlook,c'est pourquoi 
que j'ai fait un deuième appel.",4
283591,11-NOV-11,10-NOV-11,Gloria,,en,207.164.79.127,thekings@sympatico.ca,13939272,000000121165492,5,5,,5
283592,11-NOV-11,10-NOV-11,Jay,,en,70.54.149.76,rphillips11@sympatico.ca,13938086,000000121155399,5,5,,5
283593,11-NOV-11,08-NOV-11,Edgardo,,en,184.146.168.172,spamcan@sympatico.ca,13916502,000000121102356,4,5,"I believe the problem was solved promptly and efficiently. I don't see
any better way than that.",5
283594,11-NOV-11,07-NOV-11,Asma,,fr,70.26.183.4,jocelyne68@sympatico.ca,13897790,000000121070072,4,4,,5
283595,11-NOV-11,10-NOV-11,Porushotham,,en,184.147.169.175,dsnow8@sympatico.ca,13931840,000000121158180,5,5,,5
283596,08-NOV-11,29-OCT-11,Marlin J.,,en,64.231.197.88,nail2006@sympatico.ca,13810080,000000120899561,4,4,,5
283597,09-NOV-11,08-NOV-11,Hema,,en,69.158.83.80,royhobbs@sympatico.ca,13915696,000000121097655,2,1,,3
283598,09-NOV-11,08-NOV-11,Mohammed,,en,65.92.15.109,lesley01262@sympatico.ca,13912032,000000121097816,4,3,The technicians department wasn't open yet... something had to be done from Bell's side to get the internet working. ,3
283599,09-NOV-11,08-NOV-11,Ali,,en,65.95.249.24,jerryslo@sympatico.ca,13910682,000000121122112,4,4,,4
284078,10-NOV-11,09-NOV-11,Ryan,,en,76.64.197.205,theresa48@sympatico.ca,13928034,000000121128757,3,1,"Let my daughter cancel a service without me having to be present. My wife passed away and my daughter is trying to sort things out and we are both frustrated with the fact that one rep told us that she could call back at a later time and cancel the internet service on her own, but when she called back, she was told that I needed to be there. We are going through a tough time and just want to get things sorted out and she is trying to help me and it is very frustrating that by me giving you the OK to discuss changes with her doesn't give her the authority to cancel a service. I may just cancel the whole service.",
284079,10-NOV-11,09-NOV-11,Majdi,,fr,67.68.219.249,jean-guy_giguere@sympatico.ca,13922656,000000121125981,4,4,,5
284080,10-NOV-11,09-NOV-11,Danny,,en,174.92.105.219,brian.nelson79@sympatico.ca,13919472,000000121131155,1,3,"Not assume I was stupid and constantly try to take control of my computer.

I stated very clearly that I did not make any changes to any settings and that all of a sudden was receiving error messages after starting Outlook. I simply asked if there were any issues with Bell email and he responded to me with it was Outlook sending the wrong password and badgered me to take control and look at my Outlook settings. He then got me to login to my email via Hotmail.com where after authorization I was greeted with a very clear message that it was in fact a problem with Bell. After a lengthy hold he came back and confirmed that it was a problem with Bell; I guess assuming I couldn't read.

Don't assume your customers are stupid!",2
284081,10-NOV-11,11-OCT-11,Chiheb,,fr,70.30.175.249,tessier.r1@sympatico.ca,13587910,000000120461667,2,2,Votre conseiller devrait comprendre mieux le français,5
284082,10-NOV-11,08-NOV-11,Rahma,,fr,70.48.122.4,ibrahim.w@bell.net,13910110,000000121108070,1,1,,1
284083,10-NOV-11,09-NOV-11,Awatef,,fr,70.55.162.20,jeanbernier@sympatico.ca,13922682,000000121131816,1,4,"Bonjour,quand j'ai commandé le service de la Fibe le 4 novembre 2011,j'ai parlé avec un monsieur Derek
(employé 6043878)Je devais expliquer ma situation puisque j'ai été mal desservi au niveau de ma vitesse dans les 2 dernières années.
Ca fait approximativement 10 ans que je suis avec vous.Les 8 premières années on été sans problème ou presque..
Donc je tente d'expliquer le tout a votre représentant mais il m'a carrément dit de cesser de l'interrompre tout le temps.
Je dois controler la conversation dit t'il (votre représentant)j'étais sidéré.
Écouter l'enregistrement.
Il est vrai que je l'interrompais souvent mais il écoutais pas ce que je tentais de lui expliquer.Je voulais lui expliquer que vu tout les problèmes dont j'ai été victime je méritais surement une petite considération pour compenser tout les soucis que cela m'a causer pendant 2 ans.
Si j'ai resté avec vous au lieu de quitter pour vidéotron,je dois admettre que vous avez fait votre possible pour m'aider hélas sans résultat.(Le fillage trop en mauvais état me disais les techniciens)et vous m'avez donner des crédits pour me garder chez vous.
En plus on m'annonce que je perd mon forfait illimité mais ca je comprend.Voila ce que je tentais de faire comprendre a votre représentant mais lorsque il m'a dit de cesser de l'interrompre,c'est ce que j'ai fait et j'ai laisser le monsieur controler la conversation jusqu'a la fin.
Je me suis dit je retéléphonerais pour tirer le tout au clair..
Par la suite j'ai recu un courriel de Bell qui expliquais que mon forfait étais a $72.95 environ avec seulement 100 MO d'utilisation alors j'étais décu.
Votre employé m'avais fait un arrangement complètement différent qui ne concordais pas du tout avec le courriel que j'ai recu de vous.
Alors j'ai recontacté le service a la clientele et votre employée Awatef XZ895 a pris le temps d'écouter mes explications.
A peine en quelques minutes la conversation a terminer de très bonne facon et a ma satisfaction.Je demandais pas la lune pourtant..
Voila que maintenant je suis bel et bien installé avec la Fibe qui est un service merveilleux en passant.Finis la saga de vitesse pour moi quel soulagement.
Merci d'avoir pris le temps de me lire meme si mes doléances étais longue un peu mais vous m'avez ouvert la porte alors ....
Merci encore...
Quand la télévision HD arriveras je vous contacterais.
Jean Bernier  APBZ76",4
284084,10-NOV-11,09-NOV-11,Danny,,en,64.231.177.145,jotruemner@sympatico.ca,13923136,000000121134831,5,4,It was a young woman named Nora who helped me.  She spoke my language (English) perfectly and clearly.  She called me back when she promised she would.  You need more helpers like her.,4
284085,10-NOV-11,09-NOV-11,Rabeb,,fr,174.92.194.132,michel.rafferty@sympatico.ca,13925002,000000121126532,5,5,Rabeb a été super,5
284086,10-NOV-11,06-NOV-11,Ahmed,,en,184.148.173.192,d.brule@sympatico.ca,13886648,000000121061806,5,4,"After waiting for a call back that never took place, I spoke with Vincent.  For once that day, someone cared enough to fix the problem.  The technician was so great and I was so pleased that he had finally solved the problem, that I asked to speak to his Supervisor.  Told him that Vincent was great at his job, was very competent and that it should be noted since he had resolved the issue and my faith in Bell.",5
284087,10-NOV-11,03-NOV-11,Venkatesh,,en,174.93.55.113,neilw78@sympatico.ca,13859288,000000120996616,4,4,,5
284088,10-NOV-11,08-NOV-11,Hassiba,,fr,70.29.254.29,pierreducharme4@sympatico.ca,13914790,000000121102297,4,4,,4
284089,10-NOV-11,10-NOV-11,,,en,66.11.187.242,,,,1,2,"waiting time and transferes after transfers, for one service cancelation you have to talk with at least 5 people and wait for at least one hour! it is insulting!",1
284090,10-NOV-11,09-NOV-11,Emna,,fr,74.15.200.249,tremblay.ginette3@sympatico.ca,13928210,000000121125764,5,4,rien d'autre,5
284091,10-NOV-11,09-NOV-11,Lilian,,en,70.51.227.81,s.gorman@sympatico.ca,13926968,000000121130777,5,5,Everything went just fine! ,5
284092,10-NOV-11,09-NOV-11,Mohamed,,fr,76.71.198.216,marcelblanchet@bell.net,13924568,000000121135307,4,5,,5
284093,10-NOV-11,09-NOV-11,Shinoj,,en,76.68.52.112,bobmagda@sympatico.ca,13919364,000000121138104,5,5,,5
284094,09-NOV-11,08-NOV-11,Luis,,en,70.26.39.16,patrickhn@bell.net,13914458,000000121111713,5,5,,5
284095,09-NOV-11,08-NOV-11,Roshan,,en,69.157.49.63,peter.hamilton7@bell.net,13914650,000000121104867,4,4,"Would be better if just one Bell representative could take care of inquiry/problem. Especially when cost/price of so many items/services are involved... can be a little complicated at times but hey,improvements noticed!",5
284096,09-NOV-11,07-NOV-11,Med nejib,,fr,174.93.146.18,richgil@sympatico.ca,13901952,000000121085746,5,5,,5
284097,09-NOV-11,07-NOV-11,Jacqueline,,en,69.156.0.17,nicolesmail@sympatico.ca,13900708,000000121086181,5,5,,5
284098,09-NOV-11,08-NOV-11,Slim,,fr,69.156.215.151,msaintonge@sympatico.ca,13913824,000000121107398,2,4,Améleliorer le temps d'attente entre l'appel et la résolution dun problème.,3
284099,09-NOV-11,08-NOV-11,Jay,,en,184.146.131.229,wh.burnett@sympatico.ca,13917620,000000121108423,5,4,,5
282580,11-NOV-11,10-NOV-11,Michelle,,en,76.70.77.204,evaamz@sympatico.ca,13932174,000000121146470,5,5,,5
282581,11-NOV-11,10-NOV-11,Ahmed,,en,65.95.248.234,kimcarthur@bell.net,13934712,000000121158052,5,1,"Bell could have had an installer who would have setup all of the 3 services and had them all working properly before he left.  As it stands now I still can not send and receive e-mails on Outlook Express, and I can not phone home from my cell phone , all I get is a busy signal.   The only  part of the 3services which operates the way it should is the TV....... I was very satisfied with way in which the  rep. Ahmed handled my call on Thursday afternoon, he seemed very competent and helpful.  Never the less I would like Bell to do the right thing and send someone to check everything out and get it all working properly, then I would probably  recommend Bell ,since the alternative is Rogers , and I have had enough of them.",
282582,11-NOV-11,10-NOV-11,Denis,,en,74.14.61.143,fhawkey@bell.net,13932302,000000121156695,4,4,"The response and assistance was good, From my experience bell's problems are the fault of the company not the employees. they seem to be doing the best they can.",2
282583,11-NOV-11,08-NOV-11,Majdi,,fr,70.26.189.83,cpmoulin@sympatico.ca,13907322,000000121113634,1,1,"Majdi ma experier trop vite.il n'as pas fais ce que je demandais ! en plus on devais me changer depuis le début de l'année mon modem blanc qui est trop vieux,,,je ne peut pas envoyer mon courier vite comme avant ! voila il faudras y revenir la semaine prochaine.
Bien sur que je reste avec vous et y suis depuis 25 avec internet, mais quanmd meme ne prenez rien pour acquis.
faite moi un suivi svp.
Claude Moulin Artiste peintre.",5
282584,11-NOV-11,10-NOV-11,Besma,,fr,74.14.208.53,pierre25@sympatico.ca,13937384,000000121159212,4,4,"le 10-11-2011 j`ai eu un bon service. Le lendemain en aprè`s-midi un tech du niveau deux devait me contacter, c`est un enrégistrement qui me demande si mon problème est corrigé.J`ai attendu exactement 58 mins. avec une musique enervante sans parler a personne. Non mon problème n`est pas corrigé et puis aprè`s avoir attendu tout ce temps la communication est coupé.J`espère avoir de vos nouvelles.",2
282585,11-NOV-11,10-NOV-11,Amine,,fr,69.159.180.109,pakama@sympatico.ca,13937054,000000121156525,1,1,"Écouter le client que de penser et dire que ce n'est pas son produit le problème, au second appel le problème a été résolu par un autre conseiller",3
282586,11-NOV-11,10-NOV-11,Kevin,,en,70.29.153.77,chris.mavrogianis@sympatico.ca,13930832,000000121161207,5,5,,5
282587,11-NOV-11,08-NOV-11,Denice,,en,69.158.128.146,ek.seale@sympatico.ca,13908432,000000121109842,1,1,"I was asking about the fact that my internet plan was changed for a higher amount per month. This did not meet my earlier request, which was for a more economical plan. I had been sent a new modem, which took one and a half hours to install with the Bell technician on the phone. this time, I was on the phone for about 25 minutes, with no resolution to my bill question and then the line was disconnected. The end result was no rectification to my bill question. ",2
282588,11-NOV-11,08-NOV-11,Noureddine,,fr,174.95.237.60,a-j.martin@sympatico.ca,13904944,000000121117313,3,3,j ai encore des problems avec internet message still serveur trop occuper internet tres lent,3
282589,11-NOV-11,09-NOV-11,Islem,,fr,70.31.246.219,christian.rochon@sympatico.ca,13919918,000000121131247,5,5,,4
282590,11-NOV-11,10-NOV-11,Kayla,,en,76.64.96.224,paulkorowski@sympatico.ca,13937232,000000121158862,3,1,Try to find the answer to my question and call me back. The question was one I thought that Bell would have been able to find the answer to.,3
282591,11-NOV-11,09-NOV-11,Houcine,,fr,74.56.55.198,mj.verville@sympatico.ca,13925156,000000121140820,5,5,,3
282592,11-NOV-11,10-NOV-11,Mohamed,,fr,67.68.126.25,lucedassylva@sympatico.ca,13935440,000000121165117,4,4,,3
282593,11-NOV-11,10-NOV-11,Mohammed,,en,174.88.254.70,mpkerney@sympatico.ca,13936594,000000121160245,5,4,,5
282594,11-NOV-11,10-NOV-11,Susy,,en,70.24.178.152,karolyszasz@sympatico.ca,13934494,000000121165661,5,4,my writhen is not good i am wery satisfied with the help irecieved thanks.,5
282595,11-NOV-11,10-NOV-11,Madhu,,en,69.158.66.220,heather.maitland@sympatico.ca,13933088,000000121162628,5,4,Continued to give explanation regarding what was being done as the curser navigated through the system. ,5
282596,11-NOV-11,10-NOV-11,Ronald,,en,69.158.112.49,djmlawrence@sympatico.ca,13931674,000000121159728,5,5,,4
282597,11-NOV-11,10-NOV-11,Camille,,en,174.92.98.97,quincy777@sympatico.ca,13937546,000000121166522,4,4,Have a shorter waiting time before taking my call.,4
282598,11-NOV-11,10-NOV-11,Suresh kumar,,en,76.67.133.241,t.schweitzer@sympatico.ca,13939138,000000121160632,5,5,,5
282599,11-NOV-11,10-NOV-11,Elyes,,fr,174.94.80.96,yeplourde@sympatico.ca,13939992,000000121164128,5,5,Tout était parfait pour le service demandé et surtout le technicien savait très bien quoi faire un vrai professionnel,4
282600,11-NOV-11,05-NOV-11,Shinoj,,en,74.12.120.105,fer.mar@sympatico.ca,13879082,000000121054262,2,1,,1
282601,11-NOV-11,10-NOV-11,Hema,,en,76.71.55.194,FSchroeder@bell.net,13928962,000000121146018,5,5,,5
282602,11-NOV-11,09-NOV-11,Ana,,en,74.12.62.166,ogh@sympatico.ca,13925680,000000121140656,4,3,"The issue has not gone away, still some problems with the connection.We will monitor and probably have to call support again.

Also a recommendation; provide your service personell with plastic overshoes when having to enter a house.",4
282603,11-NOV-11,31-OCT-11,Gabriela,,en,65.92.143.136,edgewoodfarm@bell.net,13822452,000000120921951,5,4,,5
282604,11-NOV-11,10-NOV-11,Edgar,,en,67.70.65.95,catsrule@sympatico.ca,13930638,000000121167359,5,5,wait time,5
282605,11-NOV-11,10-NOV-11,Martina,,en,76.67.117.178,sresimovic@sympatico.ca,13938840,000000121155072,5,5,,5
282606,11-NOV-11,08-NOV-11,Eduardo,,en,70.29.2.15,thehiscocks@sympatico.ca,13916996,000000121121054,5,5,nothing at this time,5
282607,11-NOV-11,10-NOV-11,Arselene,,fr,76.67.155.115,richard.proulx2@sympatico.ca,13937806,000000121149806,4,4,,4
282608,11-NOV-11,02-NOV-11,Tony,,en,174.92.72.81,niki@bell.net,13846030,000000120972948,5,5,nothing,4
282609,11-NOV-11,10-NOV-11,Jay,,en,69.159.11.172,randall.moore058@sympatico.ca,13937638,000000121159172,3,4,,4
282610,11-NOV-11,10-NOV-11,Jose,,en,174.92.238.45,alice_mcarthur@sympatico.ca,13929400,000000121164682,5,5,,5
282611,11-NOV-11,09-NOV-11,Andrea,,en,65.93.116.72,lepaul@bell.net,13923970,000000121141205,5,5,,4
282612,11-NOV-11,09-NOV-11,Andrea,,en,65.93.116.72,lepaul@bell.net,13923972,000000121141115,5,5,,5
282613,11-NOV-11,10-NOV-11,Timothy,,en,64.229.65.4,mpiccolo2@bell.net,13936588,000000121157873,5,5,I am not very computer literate and the young man that took my call was extremely helpful and courteious I cant think of anything that I needed more ,5
282614,11-NOV-11,04-NOV-11,Samuel,,en,174.95.216.30,unclejodie@sympatico.ca,13875718,000000121021168,3,4,,4
283074,08-NOV-11,02-NOV-11,Perumalla,,en,70.26.37.126,jeanette.sisson053@sympatico.ca,13842504,000000120976164,4,4,tell me if i am to use the blue cord or t he yellow one.the girls i had helping me were extremly patienceand very helpfull to someone is not a whiz on the compt.,4
283075,08-NOV-11,07-NOV-11,Mohsen,,fr,65.94.83.142,ngagne07@sympatico.ca,13900656,000000121095293,5,5,"seuelement le délai de réponse ma semblé long,heureusement qu'un certain employé batipsé Mohsem NO 278011 (code d'agent) ma fait oublié les inconvénients d'une grande boîte par son professionnalisme et ces compétences",3
283076,08-NOV-11,04-NOV-11,Charles,,en,184.144.43.19,hteworte@sympatico.ca,13868428,000000121024156,5,5,"When being switched between the phone team and the internet team, would be nice if the customer info was switched too so one does not have to start all over again.",5
283077,08-NOV-11,03-NOV-11,Henry,,en,70.51.249.92,sirdan@sympatico.ca,13861802,000000120999602,2,2,You could have sent a Bell technician to my house to look at my speed modem and update on the box outside my house or down the road wherever the box is located.,3
283078,08-NOV-11,04-NOV-11,Nes,,en,184.145.115.136,svabjw@sympatico.ca,13875136,000000121037023,4,4,Give better and clearer notice when and if prices are scheduled to change.,4
283079,08-NOV-11,05-NOV-11,Mohamed Sabry,,fr,67.68.133.11,p.bigue@sympatico.ca,13882696,000000121056436,5,4,,3
283080,08-NOV-11,07-NOV-11,John,,en,174.89.46.229,vadimj@sympatico.ca,13903974,000000121095705,1,3,,1
283081,08-NOV-11,03-NOV-11,Noureddine,,fr,184.144.147.123,Richard.Odette@sympatico.ca,13850442,000000121008264,2,1,"On aurait dû me dire à ce moment que votre site Internet sur la sécurité était hors d'usage. Ce que le représentant m'avait sauvegardé sur mon «desktop» ne me servait à rien. D'ailleurs, c'est Natalia, employée de Bell qui me l'a confirmé 2 jours plus tard. C'est elle aussi qui m'a dit que votre site ne fonctionnait pas et que je ne pouvait pas ajouter les services de sécurité auxquels je suis abonnée et que je paie à tous les mois. Finalement, grâce au site qu'elle m'avait suggéré, j'ai finalement ajouté moi-même les services de sécurité. J'ai toutefois été 4 jours sans services de sécurité et vous m'en voyez très désolée.",3
283082,08-NOV-11,07-NOV-11,Hector,,en,184.148.97.12,tprater@sympatico.ca,13903820,000000121084431,5,5,being able to do it myself.,5
283083,08-NOV-11,07-NOV-11,Matthew,,fr,174.93.233.44,jimmy.lamer@bell.net,13897624,000000121096645,5,5,,4
283084,08-NOV-11,04-NOV-11,Charles,,en,76.68.37.103,min.hua093@sympatico.ca,13872092,000000121033860,5,5,,5
283085,08-NOV-11,19-OCT-11,Janmar,,en,174.89.124.86,shakir299@sympatico.ca,13691498,000000120662526,4,4,,4
283086,08-NOV-11,27-SEP-11,Ramzi,,fr,184.148.252.126,daline.benjamin@sympatico.ca,13413812,000000120184950,5,5,Votre représentant était courtois et très patient. Vous avez un ecellent employé. Merci,5
283087,09-NOV-11,08-NOV-11,Jesus,,en,76.69.131.32,galla2000@sympatico.ca,13909140,000000121121277,4,4,Improve the wait time for the service call.,5
283088,09-NOV-11,08-NOV-11,Karina,,en,69.157.231.182,skatedale@bell.net,13916374,000000121098691,5,5,nothing more,5
283089,09-NOV-11,08-NOV-11,Sarry,,en,70.55.39.20,janet.lees@sympatico.ca,13910402,000000121115364,4,1,"Resolved my problem. Person was very nice and tried to be helpful, but in the end I was told Bell has changed its email system so now every email I send from my third-party business email addresses shows up as coming from my sympatico address. I was told there is no fix for this. Bell is going to lose a lot of customers if this is the case, including me, unfortunately.",2
283090,09-NOV-11,08-NOV-11,William,,en,70.52.117.184,coxx@sympatico.ca,13907310,000000121103871,1,2,"Hire people that will complete daily tasks related to their job description. Employees should be dealt with when they don't do their jobs. Bell doesn't deal with their employee mess ups but just sweeps the mess under the rug. They leave the customer in limbo and at the end of the day if Bell inproved their customer service you would not have the amount of customer problems I'm sure you have on a daily basis. I never have a good experience with bell  and I look forword to the day I can finally say I can go somewhere else.
Regards",1
283091,09-NOV-11,08-NOV-11,Mohamed Amine,,fr,76.65.170.115,johanne_morissette@sympatico.ca,13910946,000000121120351,1,2,vous rien moi changer de compagnie,1
283092,09-NOV-11,08-NOV-11,Jesus,,en,67.70.119.237,er9932@sympatico.ca,13908590,000000121122566,5,5,No problems,5
283093,09-NOV-11,01-NOV-11,Rudys,,en,70.50.197.24,skirmani@sympatico.ca,13835620,000000120941960,1,1,,
283094,09-NOV-11,08-NOV-11,Samuel,,en,74.198.151.107,evanlaar@sympatico.ca,13908690,000000121110285,5,4,"Someone could've called me sooner.
",3
283095,09-NOV-11,08-NOV-11,Ingrid,,en,65.95.249.24,jerryslo@sympatico.ca,13910684,000000121118973,4,4,,4
283096,10-NOV-11,04-NOV-11,Susy,,en,184.148.184.85,raymond.siew@sympatico.ca,13873586,000000121039683,3,4,,4
283097,10-NOV-11,07-NOV-11,Suraj,,en,64.231.181.180,boutram@bell.net,13893554,000000121070398,5,5,I can't think of anything in particular.,4
283098,10-NOV-11,09-NOV-11,Rain,,en,70.31.17.165,twong81@sympatico.ca,13928262,000000121141538,5,5,,5
283099,10-NOV-11,09-NOV-11,Karen,,en,65.95.245.158,northern.diving.co@sympatico.ca,13925630,000000121137375,4,5,Little less condescending in the tone of the representative,4
283100,10-NOV-11,11-OCT-11,Methil,,en,70.27.195.144,diagerm@sympatico.ca,13576886,000000120484118,1,1,"Internet Modem Arrives in Crushed Packaging

My wife accepted delivery of your mandatory $49 Modem from Purolator on Saturday October  8, 2011. When I looked at the box I noticed that one side of it was caved-in by about an inch. Loose pieces inside the box rattle when it is shaken. At that point I decided not to open the packaging and return it to you for replacement. I would not accept goods in that state from other suppliers either. I phoned your service-number 311-SURFafter Thanksgiving, i.e. the 11th of October to have the situation corrected. The service person agreed to send out a replacement that I was to receive in four to five business days, and I would hand the crushed package to Purolator for return to you when the replacement arrived. Today is the 10th of November, i.e. four weeks later, and the replacement modem has not yet arrived.

As you can understand I am not satisfied with your service. First I am forced to buy your mandatory $49 Modem, and when it arrives in a crushed state you ignore the situation. I expect the situation to be rectified. I do not plan to pay for a modem in questionable condition. Apparently you do not take responsibility after the sale is made.

Gerard S. Mindel
",1
283101,10-NOV-11,09-NOV-11,Genevieve-Marie,,en,70.54.5.36,zinfadel@sympatico.ca,13928822,000000121144449,5,5,"more canadian call centers with a bit more staff.  
(no more off shoring !)",4
283102,10-NOV-11,09-NOV-11,Philo,,en,74.198.9.226,theprestigeschool@bell.net,13928030,000000121132066,2,1,She never called me back,2
283103,10-NOV-11,08-NOV-11,Sudheer,,en,70.26.76.95,ldemarti@bell.net,13911958,000000121120439,3,4,it was done fine in my mind,4
283600,09-NOV-11,07-NOV-11,Asha,,en,76.67.5.26,redzap@sympatico.ca,13901826,000000121077722,2,2,"Instead of keeping me on the phone for over 60 minutes, know when there is an internet outage instead of trying to re-start my account",2
283601,10-NOV-11,05-NOV-11,Hassan,,en,70.26.36.224,brian_mulvihill_5@sympatico.ca,13877592,000000121056307,1,1,"We need to be able  to speak to the same person ;Until the problem is solved",1
283602,10-NOV-11,22-MAR-11,Sarra,,fr,67.71.169.109,mlabrosse44@sympatico.ca,11480411,000000115928765,5,5,,5
283603,10-NOV-11,08-NOV-11,Moemen Belleh,,fr,70.30.156.138,nicoledugal@bell.net,13914078,000000121119410,5,4,c'était parfait,4
283604,10-NOV-11,09-NOV-11,Mohamed,,fr,74.15.202.17,fotomode@sympatico.ca,13921352,000000121140160,5,5,,5
283605,10-NOV-11,09-NOV-11,Rocco,,en,174.95.89.221,chaytor@bell.net,13919856,000000121138218,5,5,nothing comes to mind as my needs were taken care of fully during my conversation with the employee.,5
283606,10-NOV-11,05-NOV-11,Partha,,en,74.15.24.93,metcalfs@sympatico.ca,13882108,000000121052607,4,4,Everything was great!,4
283607,10-NOV-11,09-NOV-11,Mohamed Ali,,fr,174.89.208.82,gaetan.desr@sympatico.ca,13921498,000000121125916,5,4,,5
283608,10-NOV-11,06-NOV-11,Silverious,,en,70.50.50.75,cfarlow@bell.net,13886368,000000121057955,5,5,,3
283609,12-NOV-11,10-NOV-11,Michel,,en,74.12.175.233,renebaril@sympatico.ca,13937744,000000121162596,5,5,"Nothing, I was very satisfied with the technician that helped me.",5
283610,12-NOV-11,11-NOV-11,Nasra,,en,76.69.153.202,phillips.tichy@sympatico.ca,13948372,000000121176350,5,5,,5
283611,12-NOV-11,10-NOV-11,Marcos,,en,74.12.175.233,renebaril@sympatico.ca,13937746,000000121163040,5,5,Adam was awesome. Great knowledge of his trade and made me feel I was and my business were important to Bell.,5
283612,12-NOV-11,11-NOV-11,Mahender,,en,184.146.172.137,cjsalter@bell.net,13942016,000000121174809,5,5,,5
283613,12-NOV-11,11-NOV-11,Brent,,en,174.93.39.75,psawers@sympatico.ca,13948528,000000121185976,4,5,"get rid of your call centre in India.  I was lucky enough to get Ottawa and spoke with Brent ID#6054778 - he was amazing, patient, kind and understanding.  As a former call centre manager, I know how difficult it is to be pleasant to everyone, but Brent portrayed to very essence of customer service!   Kudos to you Brent - get Bell to give you a substantial raise!!!!",2
283614,12-NOV-11,11-NOV-11,Patrick,,en,70.53.3.170,handi1@sympatico.ca,13944204,000000121174229,5,5,,5
283615,12-NOV-11,05-NOV-11,Ricardo,,en,74.14.223.207,marsh141@sympatico.ca,13881812,000000121049440,3,1,The person that was sent out could not fix the issue and subsequent calls/visits were necessary.,
283616,12-NOV-11,11-NOV-11,Temsu,,en,65.94.91.52,rp_eng@sympatico.ca,13949168,000000121178921,5,4,"As a citizen, I am proud of Canada and it's accomplishments and the society we live in and support.  Yet I am quite concerned that for a developed country, and where I am paying for premium internet access, my download transfer rate averages 3.25 Mbps with upload transfers at 0.625 Mbps.  This compares unfavourably with the global average of 9.24 Mbps download and 3.37 Mbps upload.  Ref. www.speedtest.net 

I trust that Bell is benchmarking its services against that of other global and competitive providers to ensure value for its customers and its shareholders with robust and leading technologies.",4
283617,12-NOV-11,11-NOV-11,Aleem,,en,70.27.132.165,karen.ryan@sympatico.ca,13945592,000000121170774,5,2,"This was a technical issue where my inbox went from 2000 to 8500 due to some server issue. The rep knew of the problem and advised accordingly and was knowledgeable. However, I am still having to delete 6,000 entries  myself, I would have preferred a better solution or to have been contacted that a fix was available.",4
283618,12-NOV-11,11-NOV-11,Wassim,,fr,174.93.150.84,gervaislise@bell.net,13943808,000000121185449,5,5,,5
283619,12-NOV-11,09-NOV-11,Slah,,fr,174.93.247.219,glavigne000@sympatico.ca,13921764,000000121128276,2,4,"Arrêter de nous proposer des forfaits qui nous sont inutiles; ce n'est pas votre employé qui sait si c'est utile ou pas pour nous.

Dans mon cas j'avais déjà parlé au service client de Bell et j'avais un numéro de confirmation...",3
283620,12-NOV-11,11-NOV-11,Reshma,,en,70.27.83.25,bouman@sympatico.ca,13941510,000000121169746,3,2,faster resolution,3
283621,12-NOV-11,11-NOV-11,Rebello,,en,184.147.203.154,juergen.belle@sympatico.ca,13945458,000000121174986,4,4,nothing,4
283622,12-NOV-11,11-NOV-11,Wissem,,fr,70.30.183.10,andre_gilbert@sympatico.ca,13940844,000000121172817,5,5,Il a réglé en un seul moment et j'étais satisfait,5
283623,12-NOV-11,11-NOV-11,Chandler,,en,174.92.81.220,muirfamily@sympatico.ca,13947728,000000121168808,1,1,"Provide what was promised.
I will switch to rogers after 30 years with bell.",2
283624,12-NOV-11,11-NOV-11,Karthika,,en,76.64.196.187,euphoria_sb@sympatico.ca,13943298,000000121186105,5,5,Service was very good,5
283625,12-NOV-11,11-NOV-11,Mohamed,,fr,69.157.135.191,jocelyn.lavoie@sympatico.ca,13945214,000000121182039,5,3,Un technicien va passer chez moi dimanche effectuer la vérification ,4
283626,12-NOV-11,11-NOV-11,Kevan,,en,174.95.14.210,nsingha99@sympatico.ca,13948016,000000121172355,1,1,He without hesitation said computer wiped out and format the disk when i said i have val. Info he said nothing can be done. Without tech knowledge i managed to restore and clean viruses by my self. I had faith in bell and the promise it will gurantee protection. Iam a long n loyal customer  who has tv tel n int. iam very dissapointed.,2
283627,12-NOV-11,11-NOV-11,Balaji,,en,70.52.187.101,dr.chromec.m@sympatico.ca,13942986,000000121178893,,,call was interapted,3
283628,12-NOV-11,11-NOV-11,Ingrid,,en,174.93.54.254,m.mcgarvey@sympatico.ca,13946554,000000121185912,5,5,Every thing was great,5
283629,12-NOV-11,11-NOV-11,Reginald,,en,69.158.182.90,velvettouch1994@sympatico.ca,13950689,000000121170282,5,5,"Mark was very helpful and pleasent
could understand everything he was saying.  ",5
283630,12-NOV-11,11-NOV-11,Omar,,en,174.88.40.141,trube@sympatico.ca,13950514,000000121176167,5,5,excellent service omar was very knowlegable,5
283631,12-NOV-11,11-NOV-11,Aquiles,,en,184.145.5.213,87_vette@sympatico.ca,13940150,000000121185964,5,4,,4
283632,12-NOV-11,11-NOV-11,Mir,,en,70.50.67.127,glenda_fraser@sympatico.ca,13943954,000000121172835,5,5,nothing it was great,5
283633,12-NOV-11,11-NOV-11,Juliio,,en,70.26.133.102,steinmanclan@bell.net,13949868,000000121185833,5,5,,4
283634,12-NOV-11,11-NOV-11,Diego,,en,67.70.162.175,linda_phillips@bell.net,13946246,000000121168868,5,5,,5
283635,09-NOV-11,08-NOV-11,Denice,,en,65.92.22.226,randakw@sympatico.ca,13915096,000000121114933,5,4,nothing,4
283636,09-NOV-11,08-NOV-11,Sana,,fr,76.66.193.17,jacqueslapalme_8@sympatico.ca,13910330,000000121106983,5,5,"Je préfère de beaucoup le lien téléphonique à celui du clavardage.
Mon problème a été résolu au téléphone mais pas au clavardage.",5
283637,09-NOV-11,07-NOV-11,David,,en,174.89.55.219,alan.maunder@bell.net,13892458,000000121085967,5,5,,5
283638,09-NOV-11,08-NOV-11,Michel,,en,70.27.45.80,buckanchor@sympatico.ca,13906482,000000121113820,5,5,,5
284100,09-NOV-11,08-NOV-11,Andre,,en,74.198.87.118,jsclimans@sympatico.ca,13911166,000000121120571,5,5,,5
284101,09-NOV-11,08-NOV-11,Abbey,,en,76.69.16.101,hungcau@sympatico.ca,13910066,000000121101017,4,4,It would not take so long (more than one month) to reflect the changes.  This will elimate the unneccessary calls from customers.,4
284102,09-NOV-11,08-NOV-11,Patrick,,fr,65.92.83.199,daniellerobert8@sympatico.ca,13907538,000000121101915,5,2,"On me conseille de me rapprocher du terminal de Bell,que je suis trop loin de la centrale. C'est plutôt à Bell de donner le service et de se rapprocher des clients, car depuis 6 ans que je paye le plein prix pour un service dont je peux en utiliser le quart et que de savoir que la situation ne s'améliorera pas avant un bout de temps me laisse perplexe.                                Lorsque je me suis abonné , j'aurais aimé qu'on me dise que ce service n'était pas disponible dans mon secteur et j'aurais probablement fait un choix différent.",2
284103,09-NOV-11,08-NOV-11,Darwin,,en,70.50.5.181,lylendi@sympatico.ca,13912466,000000121120524,4,4,,4
284104,09-NOV-11,08-NOV-11,Zied,,fr,76.71.176.90,fonty2@sympatico.ca,13908926,000000121111041,5,5,tout est ok.,5
284105,09-NOV-11,03-NOV-11,Mary,,en,70.49.26.67,kinch_3@sympatico.ca,13857218,000000120995304,5,1,We still have not received our replacement that was suppose to be here on Nov 4,2
284106,09-NOV-11,08-NOV-11,Roshan,,en,64.231.52.212,afdd.wong@sympatico.ca,13905098,000000121115297,5,5,if the service is in local area,4
284107,09-NOV-11,08-NOV-11,Mark,,en,174.95.211.246,joanpsmith@sympatico.ca,13910886,000000121122550,5,5,Mark corrected my problem which I was very pleased with.  I do not have much knowledge about the computer and I felt he explained things very simply so I could understand what he was doing from his end.  I am very satisfied with his help.,5
284108,09-NOV-11,08-NOV-11,Tracy,,en,66.46.15.34,johnnywacker@bell.net,13911002,000000121100933,2,3,"Hi John,

Well, first off... I was cut off three times till I finally got connected to someone who was thankfully, very friendly and very sweet... and she gave me a lovely deal. Great customer service. But then she asked me to stay on hold for a few minutes (something to do with my home phone cancelation) ... a few minutes turned into practically one hour... and who knows how much longer (she did get back to me half way through the wait to tell me it would be just a few minutes more and that she was sorry... Bell was very busy). But I had to get to work... and I couldn't wait any longer so I hung up about 25 minutes after her speaking to me. Now I have no clue if I should contact someone at Bell... is the internet deal discussed still valid... will my phone be disconnected?... I was left one minute pleasantly getting a deal... and then (((BAM))) left with again (don't start me on the installation for internet and phone in the summer)the worst customer service I have ever encountered in my life. Seriously, having your valued customers wait for over an hour (on the phone)to music and a recorded voice telling you how ""important and valued"" you are is not good business in anyway. Why does Bell think this is OK?

Yours,

John Webster",2
284109,09-NOV-11,05-NOV-11,Veerapuram,,en,69.158.68.181,arkkpett@sympatico.ca,13877080,000000121053941,1,1,"We had a modem that had stopped working.  He insisted on sending us an adapter rather than a new modem.  The adapter we received wasn't the correct one for our modem. Sloppy service, CSR didnt seem to be listening to our issue.",1
284110,09-NOV-11,08-NOV-11,Asma,,fr,174.94.123.227,oclbouchard@sympatico.ca,13914224,000000121107706,4,4,rien de plus,5
284111,09-NOV-11,07-NOV-11,Shobha,,en,70.29.22.158,sp43@sympatico.ca,13903072,000000121074798,5,4,,5
284112,09-NOV-11,31-OCT-11,Karen,,en,65.92.13.160,duncan.mcg@sympatico.ca,13822386,000000120919146,3,4,MOVE YOUR CALL CENTRE BACK TO CANADA,2
284113,09-NOV-11,08-NOV-11,Genevieve-Marie,,en,76.67.99.103,pdoc@sympatico.ca,13914592,000000121119426,5,5,n/a,5
284114,09-NOV-11,08-NOV-11,Aquiles,,en,67.71.25.145,h.frohw@sympatico.ca,13909708,000000121121201,3,4,"I had to wait almost 1 hour before getting help .that really isn't very good.Also like most other times the telephone is always full of crackles and buzzing sounds when ever I am connected to any bell services. It is almost impossible to understand the person I am talking  with what with the poor reception and the accent.
I have made the comment about the poor reception many many times ,but wonder why nothing is done about it ? ",
284115,09-NOV-11,08-NOV-11,Nabiha,,fr,64.228.85.112,plaroche2005@sympatico.ca,13914844,000000121104582,5,5,tout est parfait,5
284116,09-NOV-11,08-NOV-11,Moez,,fr,174.93.126.224,erikus@sympatico.ca,13908608,000000121122731,1,2,Rapatrier votre service de soutien technique au Canada. ,1
284117,09-NOV-11,08-NOV-11,Mohammed,,en,65.95.225.161,pcrosby2@bell.net,13914578,000000121118540,5,5,,5
284118,09-NOV-11,08-NOV-11,Sihem,,fr,174.89.242.166,EstherBMalka@sympatico.ca,13904788,000000121107911,4,2,"hier j,ai eu Sehem elle a ete efficace mais par contre auj.j,ai eu une autre persone qui m,a decue. 
                                 
BIEN A VOUS.
 
ESTHER BENARROCHE",5
284119,09-NOV-11,31-OCT-11,Haythem,,fr,70.30.232.90,bachroland@sympatico.ca,13820604,000000120919648,5,5,,5
284120,09-NOV-11,08-NOV-11,Wissem,,fr,70.31.236.195,loufran@sympatico.ca,13912328,000000121120644,1,1,"Ce monsieur était autoritaire, rigide et extrêmement nerveux.  Il parlait trop vite et rudement.  Malgré mes demandes polies de baisser le tin, de me parler + gentiment, rien n'a changé.
Et le pire, il n'a pas réglé mon problème, j'ai été privé durant 3 jours d'internet.  Je considère que je devrais être dédommagée.",1
284121,09-NOV-11,05-NOV-11,Karishma,,en,64.228.69.167,jeepjeeep@sympatico.ca,13880212,000000121049432,4,4,"so far so good

english speaking is getting better",4
284122,09-NOV-11,08-NOV-11,Jose,,en,76.69.112.99,hoogdoo@sympatico.ca,13909998,000000121098780,1,4,"Actually shown up when we were told you would be showing up. It took 3 phone calls, and 11 hours of waiting over 3 different days.  Terrible support.  ",2
284123,09-NOV-11,08-NOV-11,David,,en,184.147.176.157,blair.gagne@sympatico.ca,13906176,000000121101707,5,5,Nothing. The service was excellent.,5
284124,09-NOV-11,08-NOV-11,Atoiya,,en,76.64.199.201,dsbhogal001@sympatico.ca,13908206,000000121104637,5,4,I was waiting for atleast half an hour before I was connected to the right person in Loyalty Department.,3
284125,09-NOV-11,08-NOV-11,Manel,,fr,65.92.24.205,claire.gagne2@sympatico.ca,13907096,000000121105014,5,4,"j aurais voulu savoir comment il se peut que j'ai eu mon mot de passe par automatisme via votre ligne de téléphone bell? Est-il possible sans qu on me demandes une information privé? Je ne me souviens pas de al question. bref je suis septique. est-ce que quelqu'autre pourrait avoie acces à cet information du mot de pas pour mone-mail! meci mes information personnelles me tiennent à coeur. je ne veux pas qu une compagne de travail se mette le nez dans mes affaires. meci
",5
282615,08-NOV-11,03-NOV-11,Rahma,,fr,184.145.215.198,rgagnon001@sympatico.ca,13860650,000000121005176,5,3,On a jamais l'heure juste avec les conseillers.Exemple:Pour mon internet on me dit que ce sera $33.95 - $5.00 et quand on me donne la confirmation écrite c'est $49.95.Pour cela que l'on veut changer de FOURNISSEUR.,4
282616,08-NOV-11,07-NOV-11,Ilona,,en,69.158.82.185,johnball36@sympatico.ca,13897886,000000121071832,5,5,,5
282617,08-NOV-11,04-NOV-11,Cecilia,,en,65.95.130.34,burchmore@sympatico.ca,13865268,000000121028604,5,4,"I have been using the same modem for approx 10 years.

When I changed my internet service in the summer, I complained of very slow speed and the bell rep I had then, would not acknowledge that the modem was the problem.  I think I tried this approach last year too.
I finally threatened to cancel my service prior to Nov 4th and was finally furnished with a new modem. 

Cecilia was very helpful in setting up this device and it fixed my speed problem.
Who ever I talked to in the summer was obstructive and should have automatically sent me a modem. I have been paying over $50.00 per year for a ten year old modem that I know now wasn't working.
I was very close to canceling all my Bell services because of this issue.  I still feel I have been inconvenienced and over charged for a faulty modem and a related service.
Cecelia was helpful, but previous Bell reps didn't help.  I figured it out on my own and insisted on the modem change.  
I feel I should be compensated for three months of extremely slow service. It was routine to wait several minutes for a web page to pull up and streaming video was out of the question
If you are serious about customer service, throw in the new modem for free with no monthly rental fees.",
282618,08-NOV-11,07-NOV-11,Cindy,,en,70.55.3.167,bmgk@sympatico.ca,13893432,000000121073337,4,4,,5
282619,08-NOV-11,07-NOV-11,Moses,,en,50.100.54.119,ahenry2@sympatico.ca,13892396,000000121094658,5,5,nothing Moses was very helpful and pleasant and friendly,5
282620,08-NOV-11,07-NOV-11,Sylvie,,en,70.49.185.90,bobcobban@sympatico.ca,13893472,000000121076061,4,3,Your associate did everything that she could to resolve the problem but in the end determined that it was a hardware failure.,4
282621,09-NOV-11,31-OCT-11,Pau,,en,76.68.37.169,pat.mary@sympatico.ca,13826936,000000120917167,4,4,,5
282622,09-NOV-11,08-NOV-11,Amine,,fr,76.67.156.178,jean-marc.laporte@sympatico.ca,13910554,000000121104511,5,4,,5
282623,09-NOV-11,08-NOV-11,Sushil,,en,70.27.71.68,wmilne3473@sympatico.ca,13917704,000000121097711,3,3,It took 20 minutes to find out that the network was down in my area.,3
282624,09-NOV-11,08-NOV-11,Amanda,,en,76.66.106.190,robert.innes@sympatico.ca,13915500,000000121099056,5,5,,5
282625,09-NOV-11,08-NOV-11,Srinivas,,en,65.94.132.244,joe.rosa@sympatico.ca,13910914,000000121108729,4,5,,4
282626,09-NOV-11,08-NOV-11,Manoranjith,,en,67.70.206.10,imageindesign@sympatico.ca,13910142,000000121097844,4,3,"It's great that a modem can be delivered in 24048 hours, but terrible that one cannot be picked up at a local Bell store. That puts the customer at the mercy of chance.",2
282627,09-NOV-11,08-NOV-11,Mouna,,fr,76.65.175.47,yvanpoulin@sympatico.ca,13917862,000000121116050,4,4,,4
282628,09-NOV-11,08-NOV-11,Robert,,en,76.69.10.8,tunein@sympatico.ca,13917278,000000121118990,5,5,Sent out a note to let me know that my Enternet was going to increase 2 times...,4
282629,09-NOV-11,09-NOV-11,Vijay,,en,184.144.132.130,alexander.cedzynski@sympatico.ca,13905262,000000121122793,5,5,I was waiting on the phone for an hour to learn that you knew about the problem. I cannot image to wait for such a long time again.,2
282630,09-NOV-11,08-NOV-11,Mark Jason,,en,24.114.213.10,smestel@sympatico.ca,13916422,000000121114460,2,1,Fix my problem,3
282631,09-NOV-11,08-NOV-11,Franssesca,,en,70.51.115.244,c.heise@sympatico.ca,13906560,000000121113468,4,4,"Do you want the old modem shipped back to you?  There was no mention of this, but I don't wish to be charged for it.  There was a return address included with the new modem, that is why I'm wondering if you want it returned.  Please respond... Thank You, C. Heise",4
282632,09-NOV-11,08-NOV-11,Ricardo,,en,65.92.93.34,revtijs@bell.net,13915304,000000121121022,5,5,Less wait time to speak to a rep. I was on the line waiting for about 45 minutes. ,4
282633,09-NOV-11,08-NOV-11,Mohan,,en,174.94.30.135,elaine.cox097@sympatico.ca,13908444,000000121099213,5,5,,5
282634,09-NOV-11,08-NOV-11,Johnny,,en,184.148.128.101,dsheppard3@sympatico.ca,13908214,000000121104076,4,3,on hold way to long waiting for a representative. But Johnny did a great job he did as munch has he could to help me. Thank you Johnny,4
282635,09-NOV-11,08-NOV-11,Mario,,en,69.158.2.207,valerie_kent@sympatico.ca,13917324,000000121104250,5,4,,3
282636,09-NOV-11,07-NOV-11,Jose,,en,64.231.20.52,caroline.browne@sympatico.ca,13893868,000000121077450,1,3,Get rid of off-shore call centres and get rid of scripted answers,1
282637,09-NOV-11,08-NOV-11,Mohamed Ali,,fr,184.151.127.168,dubeau.s@sympatico.ca,13908246,000000121102206,3,3,ne pas avoir a rappeler pour avoir ce qui avais été demander lors du déménagement ,3
282638,09-NOV-11,08-NOV-11,Budala,,en,184.148.84.45,martomwit@bell.net,13912990,000000121104646,1,1,"I was told that he would return my call in ten minutes but he never called back, so then I had to start the process all over again. Bottom line? I spent four hours either on the phone, or waiting.",1
282639,09-NOV-11,08-NOV-11,Kumar,,en,184.148.84.45,martomwit@bell.net,13912992,000000121109093,5,5,,4
282640,09-NOV-11,08-NOV-11,Johnny,,en,184.145.85.66,victoria24@sympatico.ca,13917416,000000121107932,5,5,"With my past experience I think youre
doing well!",5
282641,09-NOV-11,03-NOV-11,P Senthil,,en,65.94.104.122,pierredeb6@sympatico.ca,13860028,000000121000507,5,5,everything was well done.....,5
282642,09-NOV-11,08-NOV-11,Selene,,en,69.158.35.13,ashjay@sympatico.ca,13905706,000000121100531,5,5,,5
282643,09-NOV-11,08-NOV-11,Jean,,en,76.64.211.176,connie.maurice@sympatico.ca,13907260,000000121109531,2,1,"I feel that the price that I was quoted in August should have been given to me.  I don't feel that blaming something on a fellow employee is the proper way to handle a customers' disappointment with the process.
",2
282644,09-NOV-11,08-NOV-11,Roberto,,en,65.95.80.54,rhwilson@sympatico.ca,13915338,000000121120727,3,2,"I had to wait 40+ minutes before I was able to speak to a customer service rep. I don't mind waiting five to 10 minutes, but 40 minutes is completely unacceptable.",3
282645,09-NOV-11,07-NOV-11,Anne,,en,189.122.146.165,jefa@sympatico.ca,13897446,000000121072486,5,5,"Give Anne a higher salary - she is worth more than the men that work in her office.
She resolved a problem in a matter of seconds. Two earlier reps, men, had no idea what to do.",5
282646,09-NOV-11,09-NOV-11,Arun,,en,70.53.46.126,mjrowlands@sympatico.ca,13913586,000000121122863,1,1,,1
282647,09-NOV-11,02-NOV-11,Mark,,en,70.31.36.30,malcomrodrigues@sympatico.ca,13844628,000000120970730,4,4,"Could have reduced the cost of the internet service, for being a long and valued customer.",3
283104,08-NOV-11,03-NOV-11,Ayesha,,en,70.24.94.70,sandibreutigam@sympatico.ca,13861366,000000120995107,5,5,,5
283105,08-NOV-11,06-NOV-11,Noureddine,,fr,67.68.185.194,gillestrepanier@sympatico.ca,13887590,000000121066625,3,4,Régler le problème la première fois que nous avons appelé (une semaine avant),3
283106,08-NOV-11,06-NOV-11,William,,en,174.89.51.50,larry_orsini@sympatico.ca,13888798,000000121065928,5,5,,4
283107,08-NOV-11,07-NOV-11,Brahim,,fr,174.92.189.232,robert.plante@sympatico.ca,13902070,000000121095094,5,5,,5
283108,10-NOV-11,09-NOV-11,Kylie,,en,74.15.95.36,gramkelly@sympatico.ca,13921832,000000121124824,4,4,"My main concern when contacting Bell is not the response of the customer service people (which is usually satisfactory), but the time spent on the line trying to get connected to them... your telephone lines are usually extremely busy and on one occasion recently, I waited on the line over 15 minutes to get any response.. that does seem strange for a communication establishment.",3
283109,10-NOV-11,09-NOV-11,Niyaz,,en,65.95.88.30,mm.urchuk@sympatico.ca,13925198,000000121131249,5,4,"Could not improve this service, it was excellent.",5
283110,10-NOV-11,09-NOV-11,Mary ruksana,,en,98.124.12.133,johnstons@sympatico.ca,13923066,000000121134597,4,4,,5
283111,10-NOV-11,18-OCT-11,Hassiba,,fr,70.30.175.249,tessier.r1@sympatico.ca,13677376,000000120633380,5,5,,5
283112,10-NOV-11,09-NOV-11,Diego,,en,76.69.135.200,bevmars@sympatico.ca,13919206,000000121129635,1,1,"Internet connection remains intermittent

",2
283113,10-NOV-11,09-NOV-11,Kelly,,en,174.94.19.31,jkirkland@sympatico.ca,13922910,000000121134812,5,5,"None as things were handled in a professenal manner and with great satisfaction.  Your employee ""Kelly"" is to be commended.
Thanks from one who has been with you since 1953 -- from here to the Maritimes and back.",5
283114,10-NOV-11,26-OCT-11,Linda,,en,70.31.153.133,izzatm@bell.net,13768262,000000120837389,3,3,"This rep assisted us, but he was correcting what a previous rep had told us, which was incorrect.  The previous rep did troubleshooting with us and determined that our internet was not working because the cable was not working.  She had a new cable sent to us, which we connected this day and the internet was still not working!  So we called, and this rep determined that actually it was your modem that was not working any more.  So he said he would send another modem
Because of the mistake by the original rep, we did not have the internet for at least 2 weeks!! I am very upset.  Also, now, we have the internet again, but we still cannot establish a wireless connection between the laptop and the desktop in order to print.  This was being done before the modem went down, and now it is not happening.  I wish someone could come home to assist us.",3
283115,10-NOV-11,04-NOV-11,Salvador,,en,206.210.99.196,lancione@bell.net,13870318,000000121034294,5,5,,5
283116,10-NOV-11,09-NOV-11,Alvaro,,en,76.67.107.16,barshi@bell.net,13919060,000000121129628,5,5,"i think we should be advised what province or country the rep is working from and give us the option whether we
are ok with this or not ",4
283117,10-NOV-11,09-NOV-11,Mehdi,,fr,184.145.189.152,ppo01@bell.net,13926268,000000121130381,5,5,rien,5
283118,10-NOV-11,09-NOV-11,Kanchumarthi,,en,65.95.206.194,thespencers.r@sympatico.ca,13928042,000000121140385,4,5,,3
283119,10-NOV-11,09-NOV-11,Feres,,fr,67.68.171.65,luca0@sympatico.ca,13924282,000000121131097,4,3,Enlever les frais de $50.00 pour le Modem que je paye depuis plusieurs années à ous les mois.,4
283120,10-NOV-11,09-NOV-11,Aquiles,,en,70.48.24.239,robertgill@sympatico.ca,13926726,000000121142474,5,5,,5
283121,10-NOV-11,09-NOV-11,Lor,,en,70.54.96.89,rkullo@sympatico.ca,13926658,000000121136366,4,4,A  more flexible system in the billing dept. It should not take two billing cycle  for a change to show up complete. ,4
283122,10-NOV-11,09-NOV-11,Kyle,,en,70.30.76.181,robert04@bell.net,13926712,000000121130072,4,4,,2
283123,10-NOV-11,08-NOV-11,Sowmya,,en,76.70.100.207,ed.black@bell.net,13908345,000000121119721,1,1,First service person could not solve problem and promised supervisor/technician did not call back as arranged by first responder ,3
283124,10-NOV-11,08-NOV-11,Sylvie,,fr,70.48.116.240,desjardi3@sympatico.ca,13907876,000000121110066,5,5,,5
283125,10-NOV-11,09-NOV-11,Shinoj,,en,65.94.134.77,igrane39@sympatico.ca,13922252,000000121138743,5,5,,4
283126,10-NOV-11,09-NOV-11,Monica,,en,64.231.99.231,hkassner@bell.net,13922140,000000121133753,5,5,my recent experience was satisfactory,5
283127,10-NOV-11,09-NOV-11,Mohamed,,fr,64.18.162.37,thomascoleman@sympatico.ca,13928052,000000121144565,4,5,"Me permettre d`aller chercher le modem directement à une centre de service Bell
me permettant de l`avoir immediatement plutot que d`attendre de la recevoir via le poste...donc 2-3 jours sans ordinateur..",5
283128,10-NOV-11,08-NOV-11,Eduardo,,en,70.53.109.20,yvonne.pope@sympatico.ca,13917888,000000121115314,5,4,"Not let it happen in the first place, corrected it when it did, and, make it possible to get through to you, instead of being without Email service for days !",4
283129,10-NOV-11,09-NOV-11,Malek,,fr,70.48.220.224,capt.catalin@sympatico.ca,13919656,000000121133363,4,4,"bonjour! comme j'ai spécifié a Malek espérant que tout va rentré dans l'ordre lors de ma prochaine facturation, espérant ne pas avoir d'erreurs qui sont toujours difficile à régler avec Bell et que cette offre ne dure pas seulement 12 mois, Malek m'a dit que le prix de $28.95 (incluant location du modem) ne changera pas après 12 mois et que ce prix sera toujours le même et pour toujours comme on en a convenu...merci",4
283130,10-NOV-11,27-OCT-11,Pascal,,en,74.14.3.206,s.marr@sympatico.ca,13788136,000000120848487,1,1,,2
283131,10-NOV-11,09-NOV-11,Radhika,,en,70.50.22.202,bwetmore@sympatico.ca,13919570,000000121130230,3,2,I would have liked to talk to a rep who could check my system to see where my problem is,
283132,10-NOV-11,09-NOV-11,Kevin,,en,174.95.45.220,g.a.little@sympatico.ca,13921462,000000121138158,3,4,clear speaking,4
283133,10-NOV-11,08-NOV-11,Victoria,,fr,70.29.148.23,manon.gauvreau@sympatico.ca,13912698,000000121109081,5,3,"Rien de plus, il fallait envoyer un technicien et c'est ce qui a été fait.",5
283134,10-NOV-11,09-NOV-11,Vikram,,en,70.31.44.24,eliopoulos@sympatico.ca,13921024,000000121143799,5,5,,5
283135,10-NOV-11,08-NOV-11,Karen,,en,76.67.20.192,cmgodin@sympatico.ca,13907222,000000121103269,5,5,,4
283136,11-NOV-11,10-NOV-11,Mauricio,,en,67.210.173.99,toddlaf@sympatico.ca,13939398,000000121162247,4,2,This was a repeat call however I had to go through the same exact steps as I did for the first call. The previous call's history was available to the customer care rep - they should have just escalated the call rather than starting the troubleshooting process all over again.,2
283137,11-NOV-11,10-NOV-11,Balaji,,en,76.68.94.81,moeyoussefian@bell.net,13936466,000000121158536,2,1,address the problem!,1
283138,11-NOV-11,10-NOV-11,Cathrine,,en,70.54.142.212,hpillman@sympatico.ca,13933248,000000121161068,4,4,,4
283139,11-NOV-11,10-NOV-11,Elsy,,en,69.157.52.27,capthiliter@sympatico.ca,13930512,000000121160603,5,5,Can't think of anything right now.,5
283639,09-NOV-11,08-NOV-11,Cindy,,en,174.88.182.115,c.bako@sympatico.ca,13906540,000000121101850,2,1,fixed the problem,2
283640,09-NOV-11,08-NOV-11,Ashwini,,en,174.94.18.253,sfediw@sympatico.ca,13916160,000000121106005,3,1,i did not receive a callback from the tech dept like i was told i would notvery happy,
283641,09-NOV-11,05-NOV-11,Sai,,en,65.95.225.105,cfeltham2@sympatico.ca,13877872,000000121054544,5,1,Let me know what steps were being taken to resolve the problem,
283642,10-NOV-11,09-NOV-11,Annie,,fr,208.94.104.3,groupe.lavetout@sympatico.ca,13921882,000000121128270,5,5,,5
283643,10-NOV-11,09-NOV-11,Merly,,en,74.15.60.6,mntakeu@sympatico.ca,13925226,000000121139806,1,1,The very strong accent made comprehension almost impossible.,2
283644,10-NOV-11,08-NOV-11,Hema,,en,74.12.85.3,barnes.jill@sympatico.ca,13905952,000000121117296,4,4,"For 3 years I had a laptop computer and didn't know that my Bell Modem could be used as a wireless modem. So I purchased a wireless router which I didn't need. Finally a couple of weeks ago a friend told me the modem he and I have can be set up to be wireless. I had a Bell Internet Technician to fix a non-functioning Modem 1 or 2 weeks ago, at my home and he gave me a new one(Modem, & wires for it and wall plug) but he didn't tell me either it was able to be set to wireless mode. Also one phone technician from Bell said my modem could be set up to go wireless. Finally this week I spoke on the phone to a Bell Technician & she told me how to set up the modem to go wireless.  But, also none of my Bell Internet booklets said how to set up a modem to have it set up in wireless mode, either!!!!! This is not good as for 3 years neither the Bell Internet Technicians on the phone or who came to my home informed me, about my Modem being able to go wireless,Not one of them!!!!!!!   ",4
283645,10-NOV-11,08-NOV-11,Yassine,,fr,184.144.138.160,denis_briand@sympatico.ca,13907826,000000121116555,5,4,La possibilité d'une meilleure tarification car le tarif augmente continuellement sans amélioration de service,4
283646,10-NOV-11,08-NOV-11,Nas,,en,184.147.234.199,vpineda@sympatico.ca,13917472,000000121118961,4,3,"Nas did a splendid job, but he would not be able to solve my issues with how Bell treats its long term customers like me.  Bell introduces better rates to new customers but lets old customers continue paying for whatever they have without advising them of the new tiers.  It's only when I complained of something else that I get offered with the better rates.  I have been a DSL customer since its introduction but I feel that newer customers get better treatment.  This is not the first time this happened.  On an earlier instance. I kept renting and paying for a modem that was out of date.  Only when I complained of the very slow downloads I was having that I got a newer modem because the old modem did not have the ability to deliver the download I was paying for.",2
283647,10-NOV-11,09-NOV-11,Hector,,en,69.156.179.235,grietjon@sympatico.ca,13921872,000000121133191,5,3,"Where I live there is none to little cell phone reception, I had to drive up the escarpment(niagara) to get reception in order to receive a message from you for a security #..There has to be another way !! This was for internet service.",2
283648,11-NOV-11,10-NOV-11,Gunson,,fr,65.94.105.156,madolevac@sympatico.ca,13935622,000000121148477,5,4,"le conseiller etaittres poli, efficace alors je crois que touta ete fait pour m<aider..... merci",5
283649,11-NOV-11,10-NOV-11,Sonia,,fr,70.49.64.149,beaulieumfajfc@sympatico.ca,13929952,000000121146042,1,1,"L'agent répétait toujours la même affaire, je comprenais très bien qu'il ne pouvait ou ne voulait pas m'aider.
Pour un agent au service à la clientèle,
je crois qu'il savait très bien quoi faire pour m'aider mais comme ce n'était dans le cadre de ses fonctions, Il n'a fait aucun effort pour me rendre ce service.  En me disant que je devais faire appel à un informaticien alors que c'était très facile pour lui de répondre à ma demande d'aide.  J`ai parler de mon problème à mon mari, il a un représetant qui travaille  dans un tout autre domaine que l'informatique, son réprésentant m'a téléphoné et en 2 minutes il a règlé le problème.

Je n'ai pas aimé sa  manière de me répondre toujours la même chose comme si je ne comprenais rien alors que je comprenais très bien qu'il ne voulait pas m'aider.  C'est dommage car je fais appel à vous quelques fois et habituellement vous faites le maximum pour répondre et règler le problème. L'agent ne devait pas être au meilleur de sa forme ce jour là, pas fort pour quelqu'un qui travaille à longeur de journée en informatique ! 

",3
283650,11-NOV-11,10-NOV-11,Saifuddin,,en,174.94.47.122,rainydia@sympatico.ca,13937622,000000121158852,4,4,,4
283651,11-NOV-11,10-NOV-11,Ines,,fr,70.51.59.238,bigdaddy863@sympatico.ca,13930092,000000121149718,5,5,rien tout etais bien,5
283652,11-NOV-11,10-NOV-11,Diego,,en,76.68.51.244,helmut.r@sympatico.ca,13933132,000000121149802,5,5,Speed up the time it takes to boot up the computer. (It's like 1950s television!),4
283653,11-NOV-11,10-NOV-11,Mohammed,,en,76.66.208.186,keithsearles@sympatico.ca,13934574,000000121151483,4,1,no call back received,3
283654,11-NOV-11,10-NOV-11,Asma,,fr,70.29.219.85,michelesoucy@sympatico.ca,13936258,000000121151462,4,4,,4
283655,11-NOV-11,10-NOV-11,Med Anis,,fr,174.88.60.54,melanievdion@sympatico.ca,13936138,000000121149449,2,1,"Au téléphone, le conseiller a été très courtois. Cependant, le technicien qui devait venir à la maison entre 13h et 18h ne s'est jamais présenté. J'ai perdu toute ma journée à l'attendre...",1
283656,11-NOV-11,10-NOV-11,Cathrine,,en,184.145.70.12,rac.silverson@sympatico.ca,13937600,000000121147337,4,4,"explain why the problem happened in the first place---after being able to connect for months, all of a sudden the user name and password was not being accepted",4
283657,11-NOV-11,09-NOV-11,Rym,,fr,67.68.17.144,pitco76@bell.net,13926176,000000121125405,5,4,"Rien, le service a été excellent.",5
283658,11-NOV-11,04-NOV-11,Elijah,,en,174.89.30.141,tremblay.reg@sympatico.ca,13875598,000000121029575,4,4,,3
283659,11-NOV-11,10-NOV-11,Robbie,,en,174.89.51.176,wrochman@sympatico.ca,13939950,000000121150582,5,5,,4
283660,11-NOV-11,10-NOV-11,Chad,,en,76.67.134.104,henok@bell.net,13933142,000000121164346,5,4,,5
283661,11-NOV-11,10-NOV-11,Zishan,,en,184.144.62.38,gaetanoa@sympatico.ca,13932490,000000121158800,5,5,"Nothing to improve.
The help person new exactly how to fix the problem I had and he was, also, very polite.
Congratulations to him.",5
283662,11-NOV-11,10-NOV-11,Martine,,en,64.228.158.206,jlovecchio@sympatico.ca,13933986,000000121149916,5,5,NOTHING SHE WAS AMAZING,3
283663,09-NOV-11,07-NOV-11,Kumar,,en,206.172.0.205,lareid@sympatico.ca,13898666,000000121085320,3,1,Fix the issue.  I had to call again on Wednesday as the issue was not 100% resolved. The new ticket # 9449982.  Why could this not have been fixed the firdt time we called for help?,
284126,09-NOV-11,07-NOV-11,Kanni,,en,64.231.17.196,ttkach@sympatico.ca,13903896,000000121074174,1,1,"Have service reps check if there is an Internet outage in the area before making the customer go through dozens of steps like rebooting, changing router settings, etc.",1
284127,09-NOV-11,08-NOV-11,Mohamed Amine,,fr,184.148.246.17,ghostchristine@bell.net,13909354,000000121120793,4,3,"Le logiciel Windows Mail a toujours le même problème toujours revoir la configuration et j,aimerais bien que ça soit fait sans que j,aie toujours besoin d,appeller le soutien technique de le faire par moi-même mais ce n'est pas ainsi que l'on peut régler le problème d'une connexion réseau ou d'une trop longue période d'inactivité.",4
284128,09-NOV-11,08-NOV-11,Aqeel,,en,67.71.142.21,koalaroo@bell.net,13911660,000000121121104,4,4,Improve on the 45 minutes I spent on the phone waiting for a tech to come and help me.,3
284129,09-NOV-11,02-NOV-11,Roy,,en,74.12.234.15,rob.sandy@sympatico.ca,13847360,000000120986746,5,5,"I was informed that Bell may be phasing out Rural internet next year. I asked what alternative I will be offered, and the answer was Turbo Hub. When I asked about the cost of this compared to my current service, I was informed that it is not possible to measure my current level of use to determine what the costs of the alternative service will be.... the uncertainty of this is very unsettling.
If I'm forced to change over, I want to know that the alternative is (a) an improved service, and (b) definitely not going to cost me more.

I already pay for a service that is not providing adequate speeds.... I should be getting 2.5 mbps download speed, yet there are very few times during the day that I actually get that speed (as measured by speedtest.net). So I feel I'm already being 'cheated' by the current service ('misleading', 'fraud', etc. might be other terms that could be used here.....?). 

The service is fragmented, with signals being dropped regularly. I run a home-based business, and the troubles I had with getting dependable service has been a burden on my time.... I hope Bell can get it right next time (the technology).

Finally, I would rate my last experience with ""Roy"" as a customer service representative as excellent. He was informative, professional, and I felt he did what he could to address my concerns. This is an area that Bell has improved over the recent months. Please continue.



",4
284130,09-NOV-11,04-NOV-11,Mounira,,fr,70.52.62.168,sylvie_carreau@sympatico.ca,13875200,000000121026483,5,5,,3
284131,09-NOV-11,08-NOV-11,Randileigh,,en,74.14.162.22,hirst9@sympatico.ca,13909942,000000121103128,2,2,tell me WHY there was no internet cha  rge on my Oct.28 bill.  Bell has got to have the worst billing system with all the debits and credits one has to be an accountant to figure it out.,4
284132,09-NOV-11,08-NOV-11,Pau,,en,67.210.164.178,mvstef@sympatico.ca,13913910,000000121103636,4,4,,4
284133,09-NOV-11,08-NOV-11,June,,en,76.69.129.142,arnowers@sympatico.ca,13905666,000000121101429,4,4,,4
284134,09-NOV-11,07-NOV-11,Deepak,,en,70.54.23.19,lurine@sympatico.ca,13899238,000000121076848,4,4,noyhing,5
284135,09-NOV-11,03-NOV-11,Med ahmed,,fr,70.51.147.158,ruel@bell.net,13861134,000000121015543,1,1,J'aurais aimé parler à quelqu'un de plus compétent en ce qui concerne votre façon de gérer votre serveur afin qu'il règle un problème banal mais important pour moi.,
284136,09-NOV-11,06-NOV-11,Ali,,en,184.151.63.203,sportracing@sympatico.ca,13891126,000000121062839,5,5,Nothing the technician Marc was very good and quick service top notch ,5
284137,09-NOV-11,08-NOV-11,Gregory,,en,70.27.233.180,meljones@bell.net,13913272,000000121113953,4,4,"Would have liked to be connected to Gregory first time.   First time I connected ...someone answered and then hung up...I got the busy signal.  Called back, went through the automated voice mail AGAIN..Talked to Leslie...told her my concerns..she said I'll have to check something,and put me on hold....next came Gregory and I went through the same explanations.  He was very good!",3
284138,09-NOV-11,08-NOV-11,Eka,,en,70.49.29.129,glenn87@sympatico.ca,13909436,000000121103949,5,5,,5
284139,09-NOV-11,08-NOV-11,Eduardo,,en,69.70.149.202,digal@sympatico.ca,13907964,000000121120000,4,4,"the call was taken at 7:26pm and not 8:26pm. I had waited at least 20 minutes if not more in the queue prior to getting answered.By then my internet issue was not still resolved, as I had an important internet business thing to attain to which I could not. At least once we began going throught the process, the internet finally was functional, but my important business email was not carried out, and therefore lost some crucial business because of Bell.
",3
284140,09-NOV-11,08-NOV-11,Ivan,,en,207.61.57.18,gap224@sympatico.ca,13909150,000000121119284,5,5,Nothing,5
284141,09-NOV-11,08-NOV-11,Moemen Belleh,,fr,67.71.119.41,dbergeron000@sympatico.ca,13907676,000000121108863,3,3,,4
284142,09-NOV-11,08-NOV-11,Jacqueline,,en,207.245.236.60,calvinwl@sympatico.ca,13906598,000000121116568,3,4,Faster computers.,4
284143,09-NOV-11,02-NOV-11,Hana,,fr,184.145.255.214,claude.poudrier@sympatico.ca,13839136,000000120969506,5,5,"Je ne crois pas avoir été avisé par Bell de l'augmentation de 1$ de la location du modem de réseau (4.95$). Si c'est le cas, il faut que Bell avise les abonnés des augmentations de tarif.",5
284144,09-NOV-11,08-NOV-11,Srinivasan,,en,70.30.31.147,wjwmmw@bell.net,13917692,000000121104243,2,3,,3
284145,09-NOV-11,08-NOV-11,Prem,,en,69.158.50.145,ebenjamin@sympatico.ca,13908326,000000121108167,5,5,That may be the first time that ive had an issue resolved on the first call in all the years ive been Bell subcriber,3
284146,09-NOV-11,07-NOV-11,Noureddine,,fr,174.93.222.208,doraisaudy@sympatico.ca,13895154,000000121071860,5,5,"bonne réponse a ma question, rien a dire",4
284147,09-NOV-11,08-NOV-11,Daniel,,en,174.91.83.109,wbolter@sympatico.ca,13917564,000000121108888,5,5,"All I really needed was a new power supply (adapter) I offered to go pick it up instead of waiting 48 hours, but they said I couldn't do that. Didn't really make much sense.",5
284148,09-NOV-11,08-NOV-11,Kumar,,en,70.51.166.163,fmarsden@sympatico.ca,13908906,000000121097978,4,4,Provide a technician who can speak proper English or speak more slowly.,4
284149,09-NOV-11,08-NOV-11,Estephania,,en,174.95.203.217,l.gabovicw@sympatico.ca,13911774,000000121099215,4,1,,3
284150,10-NOV-11,08-NOV-11,Aquiles,,en,74.14.157.148,mlehela@sympatico.ca,13913604,000000121112229,4,4,,4
284151,10-NOV-11,09-NOV-11,Mounira,,fr,173.246.3.30,philippe.leduc@sympatico.ca,13926114,000000121124006,1,1,Ne pas augmenter mes tarifs en fou à chaque année dans le but de me faire casser mon contrat avec dl/ul unlimited.,1
284152,10-NOV-11,09-NOV-11,Kevan,,fr,70.29.152.43,sonia.saab@sympatico.ca,13927524,000000121124871,4,4,,5
284153,10-NOV-11,09-NOV-11,Hemavathi,,en,64.231.149.128,jdmck@sympatico.ca,13922646,000000121131563,3,3,be aware of multiple email setups i.e use of imap for other folders on mail client,4
284154,10-NOV-11,09-NOV-11,Shakeel,,en,174.92.65.124,pickie76@bell.net,13926138,000000121132487,5,4,,5
282648,10-NOV-11,09-NOV-11,Pavan,,en,65.92.210.112,johntate@sympatico.ca,13923068,000000121131607,2,1,"Hire people who know what they are doing

Most people I know with Bell are very disatified.Dealing WITH BELL IS VERY frustrating and time wasting because you have people working that can;t fix problems.",1
282649,10-NOV-11,09-NOV-11,Mohammed,,en,67.70.104.160,s.troke@sympatico.ca,13927006,000000121127804,1,1,corrected my problem,2
282650,10-NOV-11,08-NOV-11,Chekib,,fr,74.15.206.152,mdnn@sympatico.ca,13913206,000000121112672,5,5,"Client très satisfait. Votre employé a été des plus patient avec moi.

Excellent service!",5
282651,12-NOV-11,11-NOV-11,Sean,,en,184.147.137.173,steven.spence@sympatico.ca,13949964,000000121185213,3,3,"After being transferred to retention last month and working out a contract renewal, to then be double charged and to have to call back to fix ANOTHER set of errors - very disappointing - Tonights rep John was very helpful but so was Bobbie last month and yet she didn't complete her job and follow through. Overall I am very disappointed in Bell AGAIN ",1
282652,12-NOV-11,11-NOV-11,Emer,,en,184.147.137.173,steven.spence@sympatico.ca,13949966,000000121186033,,,I only placed 2 calls to Bell on Nov 11 so don't know what this one is about.  I never spoke to an Emer,1
282653,12-NOV-11,11-NOV-11,Geetha,,en,70.29.80.122,brian.sherri@sympatico.ca,13941572,000000121186882,1,1,,1
282654,12-NOV-11,11-NOV-11,Vidya,,en,70.29.80.122,brian.sherri@sympatico.ca,13941574,000000121186758,3,3,,3
282655,12-NOV-11,11-NOV-11,Gerardo,,en,70.29.80.122,brian.sherri@sympatico.ca,13941576,000000121187354,5,5,,5
282656,12-NOV-11,11-NOV-11,Ivette,,en,69.156.30.234,roger.desloges@sympatico.ca,13949076,000000121169894,5,5,,3
282657,12-NOV-11,11-NOV-11,Ivette,,en,69.156.30.234,roger.desloges@sympatico.ca,13949078,000000121169944,5,5,,3
282658,12-NOV-11,11-NOV-11,Asir raja,,en,184.147.38.11,jeror@sympatico.ca,13945018,000000121176493,5,5,,5
282659,12-NOV-11,11-NOV-11,Rajesh,,en,70.26.168.162,joycedean@sympatico.ca,13945374,000000121188383,4,1,Nothing it was a identity theft of such and your people did all they could and were the best at what they do I am sure,5
282660,12-NOV-11,11-NOV-11,Brent,,en,65.94.212.252,chris.garant@sympatico.ca,13941956,000000121182369,5,5,not experience it!,5
282661,12-NOV-11,03-NOV-11,Bob,,en,65.94.44.201,bellnorthamerica@bell.net,13851648,000000120993884,4,5,Customer service is polite and geniune interest to resolve.,5
282662,12-NOV-11,11-NOV-11,Asha,,en,65.92.199.202,cbertrand@sympatico.ca,13941802,000000121171211,4,4,N/A,4
282663,12-NOV-11,11-NOV-11,Prego Junior,,en,70.49.19.5,hm.hoffman@sympatico.ca,13944362,000000121182150,5,4,,5
282664,12-NOV-11,11-NOV-11,Moemen Belleh,,fr,76.71.190.201,olive.laflamme@sympatico.ca,13948084,000000121169466,5,5,,5
282665,12-NOV-11,11-NOV-11,Juan,,en,209.226.190.101,Debbie.Conway@sympatico.ca,13940214,000000121171553,3,3,"Don't send these surveys, I am dial up and they take way too long.  Also very uncomfortable giving Bell rep my email pw and then having him give to someone else as he couldn't resolve my problem.",2
282666,12-NOV-11,11-NOV-11,Sharon,,en,72.45.75.90,don_marie@sympatico.ca,13942912,000000121175030,5,5,nothing,4
282667,12-NOV-11,11-NOV-11,Mindy,,en,70.30.45.226,charlie_frank@bell.net,13941902,000000121186565,4,4,,5
282668,12-NOV-11,10-NOV-11,Ajay,,en,76.68.124.199,mfleuryhome@sympatico.ca,13936190,000000121156966,5,5,Nothing,5
282669,12-NOV-11,09-NOV-11,Michael,,en,76.71.99.83,larry.wood099@sympatico.ca,13923828,000000121127704,3,4,employ technical support people in Canada after all that is where I pay my telephone bill. I resent the fact that our money is spent on support from India.,2
282670,12-NOV-11,11-NOV-11,Habib,,fr,67.68.135.157,pierre_richard_84@sympatico.ca,13948410,000000121188860,5,5,Je ne peux en demander plus!,5
282671,12-NOV-11,30-OCT-11,Aidin,,en,216.185.83.210,bootlady@sympatico.ca,13813732,000000120903988,1,1,The agent could have listened to the problems and issues instead of constant interruption.,1
282672,12-NOV-11,10-NOV-11,Thitola,,en,184.146.73.126,cindy.rogers026@sympatico.ca,13930898,000000121167684,5,5,"Nothing, this rep was fabulous!",3
282673,12-NOV-11,11-NOV-11,Nizar,,fr,76.68.169.214,danielle.mayers@sympatico.ca,13942464,000000121169032,5,5,,5
282674,12-NOV-11,11-NOV-11,Roy,,en,67.71.11.235,janemacfarlane@sympatico.ca,13944754,000000121183946,5,5,"On the Internet portion of my bill, in addition to showing that I am on your Essential Plus option, you could note what GB of service that provides.
",5
282675,12-NOV-11,11-NOV-11,Yara,,en,76.69.86.92,cyclopscorp@sympatico.ca,13942364,000000121188065,5,5,,5
282676,12-NOV-11,11-NOV-11,Robert,,en,184.147.35.232,tachy-a@sympatico.ca,13950160,000000121181516,4,4,,4
282677,12-NOV-11,11-NOV-11,Methil,,en,184.146.167.243,edgolem@sympatico.ca,13943140,000000121188824,5,5,Communicated more efficiently with your staff in the field and make your help line staff aware of the solutions to specific symptoms.  For instance all I needed was to have my modem replaced which could have been done through the mail/courier within two days.  Instead I had to wait for TWO WEEKS to have my service restored. If I had received the same service in the beginning that I did from Jamye Mikkelsen and Jessie B59961.  These are guys who know what good customer service is all about.  The maybe listed below is very reflective of the whole service that I received.  Had it not been for Jamye and Jesse it would be a Not Likely.,3
282678,12-NOV-11,11-NOV-11,Kumar,,en,74.14.118.4,becjac@sympatico.ca,13941284,000000121177850,5,5,Every part of the problem was handled and corrected in very orderly manner',5
282679,12-NOV-11,11-NOV-11,Henry,,en,174.95.133.44,jchewitt@sympatico.ca,13944874,000000121182708,4,4,Tell us a little more about the operation of the Iphone,5
282680,12-NOV-11,11-NOV-11,Islem,,fr,70.51.176.237,louisetrommer@sympatico.ca,13946384,000000121173371,4,4,"La jeune préposée parlait très vite, j'avais de la difficulté à la suivre.",4
282681,12-NOV-11,11-NOV-11,Amany,,fr,70.51.176.237,louisetrommer@sympatico.ca,13946386,000000121171869,4,4,,4
282682,12-NOV-11,11-NOV-11,Orlando,,en,67.70.106.55,jboogerd@sympatico.ca,13944852,000000121185704,4,4,,3
282683,12-NOV-11,11-NOV-11,Mohamed,,fr,67.70.27.117,doris.martel@bell.net,13942936,000000121171691,4,4,cela à pris 51 minutes c'était un peu long à mon avis. Mais le service qui m'a été offert à quand même résolu mon problème,
282684,12-NOV-11,08-NOV-11,Slim,,fr,67.70.100.163,lfouellet@sympatico.ca,13912060,000000121099904,4,4,,4
282685,12-NOV-11,02-NOV-11,Prego Junior,,en,70.53.99.213,lazarus5@sympatico.ca,13843908,000000120984833,5,5,nothing,5
282686,12-NOV-11,11-NOV-11,Alvaro,,en,70.31.97.46,mjhay@sympatico.ca,13947460,000000121169011,5,5,nothing,5
282687,12-NOV-11,11-NOV-11,Sam,,en,74.12.40.154,Ralph@bell.net,13940334,000000121180423,5,5,"I cannot think of a single thing that Sam could have done to make this contact any better. Sam was patient, knowledgable and very understanding. Sam deserves recognition for his help.
From a former Bell employee (in the 50's)
",5
282688,12-NOV-11,11-NOV-11,Naveed,,en,174.93.167.76,jaysquared@sympatico.ca,13944834,000000121187459,5,5,It was perfect.,5
283140,09-NOV-11,08-NOV-11,Prem,,en,70.55.39.20,janet.lees@sympatico.ca,13910404,000000121101897,3,1,"Resolved my problem. Person was very nice and tried to be helpful, but in the end I was told Bell has changed its email system so now every email I send from my third-party business email addresses shows up as coming from my sympatico address. I was told there is no fix for this. Bell is going to lose a lot of customers if this is the case, including me, unfortunately.",2
283141,09-NOV-11,08-NOV-11,Haythem,,fr,142.41.247.10,marc.blouin@sympatico.ca,13912722,000000121114741,4,4,,5
283142,09-NOV-11,07-NOV-11,Marouen,,fr,70.30.182.101,hamelpr@sympatico.ca,13896590,000000121094498,5,4,,4
283143,09-NOV-11,08-NOV-11,Tony,,en,69.159.1.74,debra.12@sympatico.ca,13907772,000000121119056,5,5,,4
283144,09-NOV-11,08-NOV-11,Shinoj,,en,198.96.180.245,jim.mcgarrity@sympatico.ca,13910764,000000121117390,1,1,"Bring service back to CANADA.
Have call centre staff that have a command of the ENGLISH language.
Ensure call centre staff are not LIARS.
Call centre staff shoukld have a basic knowledge of what they are supporting.
Provide the support and service that customers are paying for or get out of the business.
Can you spell ROGERS?",1
283145,09-NOV-11,08-NOV-11,Madhu,,en,76.69.131.123,edward.ozimek@sympatico.ca,13908392,000000121122369,5,4,,5
283146,09-NOV-11,08-NOV-11,Linda,,en,198.96.180.245,jim.mcgarrity@sympatico.ca,13910766,000000121122646,1,1,"The service from the Phillipines was only slightly better the that from INDIA.
Bottom line - your staff can be polite as they want but if problems do not get resolved it is hopeless.
Bell use to be a good company.
What has happened?
Once again, can you spell ROGERS?
I took my mobility service away from Bell because of quality of service.
I am now ready to take away Sympatico, Expressview and my land line service.",1
283147,09-NOV-11,07-NOV-11,Mike,,en,64.228.141.88,stilesross@sympatico.ca,13903254,000000121092212,5,5,,5
283148,09-NOV-11,08-NOV-11,Pavan,,en,74.14.100.116,ken.moon@sympatico.ca,13911510,000000121110907,4,4,,5
283149,09-NOV-11,08-NOV-11,Philip,,en,64.231.129.150,tpoile@sympatico.ca,13917194,000000121111864,5,5,,5
283150,09-NOV-11,08-NOV-11,Sana,,fr,76.69.172.71,yves.rinfret@sympatico.ca,13917875,000000121101777,5,4,,5
283151,09-NOV-11,08-NOV-11,Gilbert,,en,70.53.116.231,steve.cosic@sympatico.ca,13916612,000000121120134,5,5,,4
283152,09-NOV-11,08-NOV-11,Ayesha,,en,70.49.179.155,vgibbon@sympatico.ca,13917400,000000121098674,5,5,,4
283153,09-NOV-11,08-NOV-11,Anis,,fr,174.93.144.223,d-jchevalier@sympatico.ca,13907418,000000121121071,5,5,"Rien de plus.Tout a été règler, mais j'ai du patientée exactement 28,minutes 55 secondes, c'est très long.
Une chose que j'ai vrainebt apprécier est que le conseiller parlait d'un très bon français.",4
283154,09-NOV-11,08-NOV-11,Sandra,,en,174.88.4.204,njwinder@sympatico.ca,13914102,000000121099603,5,1,"Whoever you have ""working"" on you tower need to get help. I pay $55.00 per month for ""High Speed Rural"" I call it ""No Speed Rural"" at this time.",3
283155,09-NOV-11,08-NOV-11,Priyanka,,en,76.67.30.129,lmlaviolette@sympatico.ca,13912234,000000121118038,3,4,good,4
283156,09-NOV-11,08-NOV-11,Ryan,,fr,192.197.82.203,chris.lalonde@sympatico.ca,13906994,000000121108870,4,4,na,4
283157,09-NOV-11,08-NOV-11,Eliena,,en,69.156.89.23,adavid.smith@sympatico.ca,13905062,000000121110310,2,2,,2
283158,09-NOV-11,07-NOV-11,Johanna,,en,76.67.98.63,jsrodgerson@sympatico.ca,13898048,000000121096786,4,4,,4
283159,09-NOV-11,08-NOV-11,Geetha,,en,70.49.240.161,bart.ketelaars@sympatico.ca,13905959,000000121121901,4,4,"DON'T SEND ME A FUCKING CUSTOMER SATISFACTION SURVEY AT 4:31AM!!!! I GET MY EMAIL AT MY PHONE 
THANKS FOR WAKING ME UP. 
",1
283160,09-NOV-11,08-NOV-11,Edward,,en,174.93.220.110,peter136@bell.net,13914664,000000121111609,3,3,look at the overall picture of the problem,2
283161,09-NOV-11,08-NOV-11,Nabiha,,fr,24.203.109.206,jodem@bell.net,13910902,000000121099073,5,5,Continuer de la même façon !,4
283162,09-NOV-11,04-NOV-11,Med Hedi,,fr,69.156.132.31,charlesgparis@bell.net,13865644,000000121030390,5,5,,5
283163,09-NOV-11,08-NOV-11,Reina,,en,70.52.219.63,bamreeve@sympatico.ca,13905914,000000121120748,4,4,"Hire more people so we don't have to wait an hour, for help.",3
283164,09-NOV-11,04-NOV-11,Divya,,en,70.24.90.31,tomclancy@bell.net,13875516,000000121033903,5,5,,5
283165,09-NOV-11,08-NOV-11,Mouna,,fr,69.156.3.36,jeanpierre_poitras@sympatico.ca,13910610,000000121098018,5,5,,1
283166,09-NOV-11,08-NOV-11,Eliena,,en,76.64.192.6,charles.williams2@sympatico.ca,13906918,000000121112083,4,1,"basically told internet service speed could not be improved at this time and to downgrade system.
after many years of service i was surprised(athough not completely) that i am being charged for a bell service that bell cannot provide.
I do not have any complaints about the customer service representative however.
seriously looking into changing my internet service.
Visited a Bell store and i was told there is still better speed in chatham with bell - who do I believe.
 ",2
283167,10-NOV-11,09-NOV-11,Shelley,,en,99.245.30.168,kate.thomas@sympatico.ca,13923436,000000121124228,5,5,Nothing that I can think of - your Loyalty Dept is very efficient.,5
283168,10-NOV-11,09-NOV-11,Lor,,en,64.228.151.125,elsie.mccormick@sympatico.ca,13921046,000000121137352,5,3,"Re-assure me that my next Bill will reflect in writing the actual amount (including taxes) confirmed by your new commitment. Both for Telephone & Internet charges . This should remain constant from today-s date until November 30th 2012.
 I no longer wish to see a whole page of Internet charges other than those agreed upon above. Until I can be assured that my Bill reflects this new commitment commitment I have withdrawn the privilege of Automatic deduction from my bank account.Sorry but I believe your current billing system needs a complete overhaul and that customers should be able to rely on Bells promises.
 Your representatives are always well meaning but somewhere en route the facts and the charges  promised do not appear in writing on the monthly Bills.",4
283169,10-NOV-11,09-NOV-11,Carl,,fr,174.93.127.74,michaelroy@bell.net,13924992,000000121133823,5,5,,5
283170,10-NOV-11,08-NOV-11,Jesus,,en,64.231.224.233,l.harding@sympatico.ca,13911778,000000121112502,4,,I was transferred to a technical rep. who has taken some steps which seemed to improve my download speed. The technical rep also followed up twice over the next day & a half to make sure it was working well. My uncertainty concerns whether or not my download speed will remian at the level I am paying for. This is the 4th time I have called about this issue in the last 3 months. After each complaint the speed improves & then deterioates again. So until I see a prolonged period of time with the appropriate download speed I cannot comment on how satisfied I am. In addition I object to the fact that I am forced to monitor the speed to ensure I am getting what I am paying Bell for. You should have the ability to monitor what is happening & take corrective action without me having to monitor my speed & file a complaint. ,3
283664,09-NOV-11,08-NOV-11,Tyrone,,en,174.88.219.60,jesayers@sympatico.ca,13910688,000000121099242,5,5,Bell tech wore his work boots into home when checking modem - had to walk over carpeted area - should wear some type of protective footwear over his workboots to not spread dirt on carpeting.  ,4
283665,09-NOV-11,08-NOV-11,Malek,,fr,74.14.210.241,cloutiergeorges@sympatico.ca,13907200,000000121121088,1,1,"Mieux vérifier le profil de mon Microsoft Outlook.  Il a commencé par me dire que c'était une panne généralisée quand, en fait, je recevais des courriels sur mon portable et non sur mon ordi principal.  À la fin, il a dit que je devais rechercher mon logiciel.  Quand nous nous sommes quittés, parès une heure de travail de sa part, j'ai fait une petite vérification de mon profil et le tout est rentré dans l'ordre.",2
283666,09-NOV-11,08-NOV-11,Hugo,,en,67.70.131.153,rcoffey@sympatico.ca,13915198,000000121109210,5,5,Not having to call at all! ,5
283667,09-NOV-11,08-NOV-11,Ahmed,,fr,74.57.32.61,akochi@sympatico.ca,13905186,000000121113566,3,3,"Vue que vous detenez tous mes service de communication soit interne,t telephone, television et 4 comptes cellulaire, vous auriez pu m'accorder le rabais que je demandais.",2
283668,09-NOV-11,07-NOV-11,Ashley,,en,76.64.58.24,joy.takahashi@sympatico.ca,13898002,000000121071960,4,3,"It took 51 minutes total to resolve my question.  I spoke to 3 people prior to connecting with Ashley - you need to train your reps so they are more prepared to ask questions and direct customers to the right source - you need to be more respectful of your customers' time - a 30+ minute wait time is unacceptable!

While my query was resolved, I am annoyed that I had to make the call in the first place.  I think charging $5/mo for a modem rental is outrageous, and then finding out that you had a flat one-time purchase plan after I paid a monthly rate for over 2 years is very deceptive.  I do not trust Bell!",1
283669,09-NOV-11,08-NOV-11,Jordan,,en,184.147.127.171,kpitkin@sympatico.ca,13911682,000000121119470,5,5,,5
283670,09-NOV-11,08-NOV-11,Walid,,fr,174.92.236.227,legaultclaude@sympatico.ca,13911996,000000121120972,5,5,,5
283671,09-NOV-11,08-NOV-11,Kim,,en,65.94.135.110,jlindsay@bell.net,13910824,000000121110474,4,4,Unable to contact Bell with my VOIP phone.Would need a cell phone. Inconvenient,3
283672,09-NOV-11,09-NOV-11,Juan,,en,174.95.55.210,fjaszai@bell.net,13908874,000000121122737,5,5,nothing,5
283673,09-NOV-11,08-NOV-11,Mark,,en,65.95.144.24,m.winnett@sympatico.ca,13912546,000000121103056,4,4,Not to charge me without letting me know,4
283674,09-NOV-11,08-NOV-11,Nicholas,,fr,70.30.186.43,louiselauzier@sympatico.ca,13912360,000000121120826,5,5,,5
283675,09-NOV-11,08-NOV-11,Meriem,,fr,174.88.158.64,claude775@sympatico.ca,13907126,000000121102534,5,2,aaucune idéé,2
283676,09-NOV-11,08-NOV-11,Mohamed Sabry,,fr,76.69.190.237,lafleur_louise@bell.net,13911814,000000121120772,5,5,"Réduire le temps d'attente au téléphone afin de réussir à parler à un conseiller, hier soir (2011-11-08) le temps d'attente a été très long, 45 min. environ.  Je crois que ce n'est pas normal, ni respectueux pour le client",4
283677,09-NOV-11,08-NOV-11,Ramzi,,fr,70.49.77.203,j-desrochers@bell.net,13910222,000000121121701,5,5,Tout est parfait et gentil.  Merci.,5
283678,09-NOV-11,08-NOV-11,Sana,,fr,70.49.61.18,autobus.leduc@sympatico.ca,13905790,000000121099548,3,5,,4
283679,09-NOV-11,08-NOV-11,Jamel,,fr,74.12.231.240,suzanne-lacroix@sympatico.ca,13916754,000000121122381,5,5,"J'avais appelé plus tôt en soirée et l'attente était longue. J'avais fini par raccrocher. Mais à 23 heures, c'était plus rapide ",4
283680,09-NOV-11,08-NOV-11,Mehdi,,fr,74.12.168.61,hltamaro@sympatico.ca,13909952,000000121113057,3,,"souvent je suis sense avoir un service haute vitesse et tout fonctionne au ralenti,je ne crois pas ce que lon appelle haute vitesse ,est le service que jai la majorite du temps.",3
283681,09-NOV-11,06-NOV-11,Sunhith,,en,184.147.178.173,lsc@sympatico.ca,13889032,000000121061273,2,2,"After the issue did not get resolved, the technician said he would call me back at 9:30 AM the next morning (Monday, Nov. 7th). I did not receive the call at 9:30 Monday as promised and waited until about 10:00 AM and finally placed a call to your internet tech group. I was very disappointed in not receiving the call at 9:30 Monday as promised. By the way, my issue was not resolved on the second call either and was, in fact, complicated even further.",4
283682,09-NOV-11,07-NOV-11,Nandhini,,en,184.146.105.241,ragubama@sympatico.ca,13901644,000000121082015,5,5,Give some prize reduction to long term customers.,5
283683,09-NOV-11,08-NOV-11,Med Anis,,fr,69.156.75.204,madigan.nelson@sympatico.ca,13912624,000000121105446,4,2,"Je ne sais pas, c'est trop technique pour que je porte un jugement quelconque. ",4
283684,09-NOV-11,08-NOV-11,Marc,,en,64.228.143.115,hrs77@bell.net,13910020,000000121118959,2,5,Less time on hold---not have to go through pointless suggestions before escalating the issue to someone who could properly handle it,3
283685,09-NOV-11,08-NOV-11,Tamil,,en,65.92.15.8,sancayne@bell.net,13915954,000000121097739,5,5,I would prefere canadian tech support and customer service reps. ,5
283686,09-NOV-11,09-NOV-11,Ashwini,,en,174.89.62.207,jvandlv@sympatico.ca,13911298,000000121122875,4,5,,4
283687,09-NOV-11,07-NOV-11,Lahouari,,en,76.68.79.224,ghalligan@sympatico.ca,13896232,000000121076987,5,5,,5
283688,09-NOV-11,08-NOV-11,Ghaleb,,fr,70.24.182.179,andre.patou@sympatico.ca,13905432,000000121117188,2,1,"Malgrès sa grandre courtoisie et volonté, le conseiller ne connaissait pas le coffre-fort personnel de Bell et n'avait jamais vu la page d'accueil associé (formez adéquatement vos employé!).
Le problème n'est pas résolu à ce jour, il s'agirait peut-être d'un problème de votre serveur... attente de l'appel d'un technicien 2ieme niveau.",2
283689,09-NOV-11,08-NOV-11,June,,en,38.112.107.50,lahickey@sympatico.ca,13911818,000000121100321,5,5,,4
283690,09-NOV-11,12-OCT-11,Gabriel,,en,69.156.95.110,wjtonkin@sympatico.ca,13602808,000000120502344,4,4,"between the first and second contact with your techs I received a call from another person who identified themselves as a tech and said that I would have to upgrade my modem at my expense because the 4200 was no longer available.I knew this was bogus and demanded a manager whereby the tech said there would be no problem and the 4200 was in the mail.I suspect he ( and it was a he) was trying to get some kind of credit for a sale.I was the Business Office Manager for Bell at one time and know what he was trying to do.I now have the new modem and although the speed isn't quite what I had,I'm ok.The other techs were courteous,mannerly and efficient.Thx",5
283691,09-NOV-11,08-NOV-11,David,,en,76.69.9.92,bobmar1@sympatico.ca,13906274,000000121103586,1,2,Have someone on the other end of the phone we can understand. Soneone in Canada would be an improvement.,3
283692,09-NOV-11,08-NOV-11,Med Rami,,fr,76.66.192.157,tmbl@sympatico.ca,13917110,000000121099651,5,5,,5
283693,09-NOV-11,08-NOV-11,Abdul,,en,174.95.153.75,burdenfamily@sympatico.ca,13906504,000000121111923,5,5,,5
284155,10-NOV-11,08-NOV-11,Irving,,en,216.209.113.78,john.harris011@sympatico.ca,13910960,000000121103901,5,1,"Make my hi-speed work consistently and not intermittently.  Writing this on dial-up at 28.8 Kbps?  After Irving fixed the problem he found my wife said it's ok now it's working again.  I tried to access the Internet and it would not connect with a message about the port Irving worked on.  I rebooted the modem, restarted the computer and it worked but has now 3 times in less than 24 hours been intermittent again  ",3
284156,10-NOV-11,09-NOV-11,Jamila,,fr,184.144.185.184,fmr21@sympatico.ca,13921332,000000121123460,5,5,rien du tout. La personne a fait tout ce qui était nécessaire et le conseil qu'elle m'a donné a régler totalement le problème,5
284157,10-NOV-11,09-NOV-11,Gabriel,,en,67.68.33.111,dean.lea@sympatico.ca,13920474,000000121130146,5,5,,5
284158,10-NOV-11,09-NOV-11,Juan,,en,64.228.143.73,garybuddy@bell.net,13921536,000000121141592,5,4,"did better this time, this was second call for the same problem the first person couldn't fix the and said the would have someone get back to me within 48 hrs that never happened ",3
284159,10-NOV-11,09-NOV-11,Mohsen,,fr,65.92.37.199,jean-francois.boucher@sympatico.ca,13922652,000000121143996,5,5,,4
284160,10-NOV-11,26-AUG-11,Diane,,en,69.158.176.188,lucyshaw@sympatico.ca,13038063,000000119441921,,,"I was promised by your loyalty department that the one time modem fee would not be charged given my long standing as a Bell customer.  However, the last two bills have added this.  I will keep removing it myself until you have done so-as promised. I have voiced to several representatives that I never feel I get what is promised and this is exactly why.  I realize reps could be anywhere and there is likey no real follow up ever, but this is something Bell could change.   Follow up on promises.  I did ask for confirmation of teh modem removal fee, but did not get it. ",
284161,10-NOV-11,09-NOV-11,Andrew,,en,74.12.250.32,lokai@sympatico.ca,13924174,000000121124285,2,1,be aware of what may be occuring at the towers,3
284162,10-NOV-11,09-NOV-11,Mouna,,fr,65.92.5.239,lbuylla@sympatico.ca,13923878,000000121127935,4,4,,4
284163,10-NOV-11,05-NOV-11,Elvis Francisco,,en,76.69.101.49,christine.bond@sympatico.ca,13877980,000000121047932,4,1,,2
284164,10-NOV-11,05-NOV-11,Martina,,en,76.69.101.49,christine.bond@sympatico.ca,13877982,000000121042088,2,1,stop ripping off customers.,1
284165,10-NOV-11,09-NOV-11,Vijayashanti,,en,76.69.112.112,williamsw@sympatico.ca,13928624,000000121134158,5,5,Sometimes I can't hear and understand the technician,4
284166,10-NOV-11,09-NOV-11,Denis,,en,70.50.64.168,darrell.burt@sympatico.ca,13920354,000000121129161,5,5,,5
284167,10-NOV-11,09-NOV-11,Sabrine,,fr,69.159.94.240,gaetan.lachapelle@sympatico.ca,13921500,000000121126651,4,4,,5
284168,10-NOV-11,09-NOV-11,John,,en,184.145.55.180,srbdan63@bell.net,13927574,000000121144575,5,5,,5
284169,10-NOV-11,08-NOV-11,Patricia,,en,70.50.98.162,utesj@sympatico.ca,13917306,000000121098055,3,2,,3
284170,10-NOV-11,09-NOV-11,Twinx,,en,70.24.25.54,staylor44@bell.net,13927618,000000121130268,4,4,,4
284171,10-NOV-11,09-NOV-11,Radhika,,en,76.69.8.74,guy1945@sympatico.ca,13921926,000000121123931,5,5,none,5
284172,10-NOV-11,09-NOV-11,Vijayashanti,,en,70.24.152.106,bagpiper@sympatico.ca,13919010,000000121129114,5,5,not had a problem with the mail service,3
284173,10-NOV-11,08-NOV-11,Ajay,,en,70.30.17.27,tedandmolly@sympatico.ca,13916926,000000121112820,3,,"Since the 24th of October we have been attempting to get some satisfaction with regard to our telephone and internet service and have talked to at least 8 representatives.  We think our problems have been solved but are not positive.  Twice technicians did not arrive when scheduled.  Hence we find our relationship with Ma Bell, after more than 50 years very unsatisfactory and to be at the breaking point.  ",2
284174,10-NOV-11,02-NOV-11,Ahmed,,en,70.31.47.223,lukedsouza@sympatico.ca,13844386,000000120968590,5,5,,5
284175,10-NOV-11,06-NOV-11,Sayeeduddin,,en,184.148.173.192,d.brule@sympatico.ca,13886646,000000121060538,1,1,"After waiting 4 hours for a call back that never took place, I decided to phone in again.  Once again I was promised a call back in 20 minutes.  Guess what?  Surprise, surprise... it never happened!!",1
284176,08-NOV-11,05-NOV-11,Anis,,fr,74.15.62.51,dupontpierre@bell.net,13878748,000000121044128,4,5,Nous serions mieux servis par l'activation automatique de notre Outlook au moment même de l'installation de l'internet. Ceci pourrait être fait par le technicien au moment de sa visite.,3
284177,08-NOV-11,07-NOV-11,Sinu,,en,184.145.18.147,javieryanez.mas@sympatico.ca,13897294,000000121082583,5,5,"Inform me about the problem the company was having instead of making me discovering by myself after wasting my time creating user names and passwords to login to my bell, being the root of the problem on your end not mine.
For the next question, your customer service representatives do their best, but the company is getting worse and worst, there are no decision makers to solve   problems right away over the phone, I pay every month almost $250 and I have been with you since I came to Canada in 2005, but my last experience over the phone with Bell Mobility was really  upsetting, I feel trapped with a contract of $37 a moth for a cell phone till 2013 that does not even have additional features, and that was not what I was I offered when I bought it. I could have more for less with the competence, it is sad I have to say this after so many years of loyalty and good service, but your company is too big and powerful that I know you don't care for an individual like me, that is why from now on I will not recommend Bell to anyone ",1
284178,08-NOV-11,07-NOV-11,Michael,,en,184.147.58.232,lorenzo.simon@sympatico.ca,13899060,000000121084440,5,5,nil,5
284179,08-NOV-11,07-NOV-11,Cristy,,en,184.148.134.54,theflemings@sympatico.ca,13903632,000000121083641,5,5,"not sure, the young lady took ownership of my problem, offered an excellent option and answered my concerns. Give her a raise !!!",5
284180,10-NOV-11,07-NOV-11,Gregorio,,en,76.67.166.6,edgell@sympatico.ca,13895394,000000121085289,2,1,"My friend was aiding me to try to put on Firefox as an email program on our second computer and the directions given by Bell did not work. We got the impression that Bell does not like to use Firefox and was not very helpful. I will try again later and ask for Bell's recommendation for an email program or continue to use Hotmail.
My answer to your question below is based on this single experience and not on my total experiences with Bell.
Rex Edgell ",2
284181,10-NOV-11,09-NOV-11,Hector,,en,174.91.175.158,discount_supplies@bell.net,13920638,000000121132452,4,3,,4
284182,10-NOV-11,09-NOV-11,Kalyca,,en,65.94.205.173,gitpan@sympatico.ca,13921752,000000121129722,5,5,"CAN'T THINK OF ANYTHING THAT NEEDS IMPROVEMENT.
I HAVE ALWAYS BEEN SATISFIED WITHE SERVICE AT BELL.... FOR MANY YEARS",5
282689,09-NOV-11,03-NOV-11,Amir,,fr,70.30.175.220,gastonleblanc@sympatico.ca,13854722,000000121014904,3,2,Modifier votre distribution physique (câblage) qui est affaibli en raison de son âge.,2
282690,10-NOV-11,08-NOV-11,Chantal,,en,69.157.51.216,gwm77@bell.net,13909692,000000121117672,5,5,NO SUGGESTIONS FOR IMPROVEMENT ,4
282691,10-NOV-11,08-NOV-11,Ruth,,en,70.24.96.65,goldie000@sympatico.ca,13909492,000000121116097,5,5,have a posting on you website (trouble shooting) indicating that ereaders require a numeric password,4
282692,10-NOV-11,05-NOV-11,Juan,,en,74.15.24.93,metcalfs@sympatico.ca,13882106,000000121054456,4,4,Everything was great!,4
282693,10-NOV-11,30-OCT-11,Hector,,en,216.221.64.253,beth.wayne@sympatico.ca,13813612,000000120913399,1,1,fix my internet connection within the allotted time-5 business days and it is still non-functioning.,1
282694,10-NOV-11,09-NOV-11,Fathi,,fr,70.55.162.245,guy.malboeuf@sympatico.ca,13921920,000000121142076,5,5,Rien. Le conseiller a été très patient et compréhensible,5
282695,10-NOV-11,04-NOV-11,Mohammed,,en,184.148.184.85,raymond.siew@sympatico.ca,13873584,000000121024948,3,3,,4
282696,10-NOV-11,06-NOV-11,Philip,,en,50.101.167.60,pdelfs@bell.net,13890112,000000121058389,4,4,,4
282697,11-NOV-11,09-NOV-11,Juan,,en,74.15.231.132,wklenk@sympatico.ca,13928642,000000121130336,5,5,none,5
282698,11-NOV-11,31-OCT-11,Gustavo,,en,74.14.3.0,rulo57@bell.net,13827876,000000120931605,4,4,,5
282699,11-NOV-11,10-NOV-11,Budala,,en,70.49.20.94,godegaard@sympatico.ca,13932818,000000121146115,5,5,VERY FAST SEVICE.,5
282700,11-NOV-11,10-NOV-11,Vijay,,en,76.65.18.21,douglas.cox@sympatico.ca,13931792,000000121166091,5,5,Nothing.  Vijay was great.,4
282701,11-NOV-11,10-NOV-11,David,,en,65.92.46.150,lstockton@sympatico.ca,13935414,000000121150237,5,5,the gentleman I spoke to helped to clean out programs that have not been used for yrs. and was very helpful getting my computor to run better. Very helpful and much appreciated ,5
282702,11-NOV-11,10-NOV-11,Jay,,en,67.71.20.84,garyandamanda@sympatico.ca,13932550,000000121155712,3,1,"No Iam not happy with the service,the agent himself was fine but my internet service is not restored one agent tried to help me than another agent told me there was an service interuption in the area. I called later in the evening when it wasnt fixed and that wasnt the case. Now i hve to wait until Monday, my job requires the internet, i work from home. So now i have loss of wages, my bill better reflect no service for 4 days.",2
282703,11-NOV-11,09-NOV-11,Perumalla,,en,69.157.41.16,wyatt_jamie@bell.net,13928676,000000121137638,4,1,"The issue experienced is a performance issue which I know are sometimes a challenge to isolate and resolved. 
The issue for which I call support has occurred again the next day after the call so the issue is not resolved. 
",4
282704,11-NOV-11,10-NOV-11,Claude,,en,70.27.130.78,uhamdani@sympatico.ca,13939554,000000121153183,4,4,,4
282705,11-NOV-11,10-NOV-11,Bryan,,en,70.27.130.78,uhamdani@sympatico.ca,13939556,000000121153745,5,5,,5
282706,11-NOV-11,10-NOV-11,Kelly,,en,70.29.15.192,luvthepets@sympatico.ca,13935516,000000121159125,5,5,I was eligible for an excellent promotion which I was very happy with.  After seeing all the excellent promotions available for new subscribers I'm very encouraged that you are now giving promtions to loyal customers,5
282707,11-NOV-11,10-NOV-11,Salim,,fr,174.92.221.102,chantal.beaumier@bell.net,13930744,000000121161591,3,2,"aller vérifier immédiatement si mon système était sécurisé ainsi mon conjoint n'aurait pa eu besoin de rappeler, il manque d'empathie chez vous",3
282708,11-NOV-11,10-NOV-11,Etienne,,en,74.14.145.253,rdenomme@sympatico.ca,13937708,000000121158233,5,5,none,5
282709,11-NOV-11,10-NOV-11,Anusha,,en,69.156.0.38,n.oreilly@sympatico.ca,13936742,000000121147163,2,1,"Perhaps getting a call from the technichian which I took a day off work to wait for
",2
282710,11-NOV-11,10-NOV-11,Michael,,en,65.95.180.49,morgulis@sympatico.ca,13936548,000000121163076,5,5,"Mike solved my problem completely.
He was patient and very knowledgeable.",5
282711,11-NOV-11,10-NOV-11,Bryan,,en,70.54.69.92,edwardvanpoucke@bell.net,13931980,000000121148499,4,4,"If it wasn't for me telling the tech he wAs
Wrong and getting the super the problem would still exist",3
282712,11-NOV-11,10-NOV-11,Besma,,en,65.93.159.144,lucyandrobert@sympatico.ca,13935492,000000121151655,1,1,The both times I called they both hung up on me after being put on hold for over 10 minutes.,2
282713,11-NOV-11,06-NOV-11,Elvis Francisco,,en,76.67.162.63,pmartin58@bell.net,13890260,000000121067484,5,5,Wait time,5
282714,11-NOV-11,10-NOV-11,Naveed,,en,67.71.145.128,dean17@sympatico.ca,13931460,000000121163637,3,4,,2
282715,11-NOV-11,10-NOV-11,Vikram,,en,70.48.171.187,duglef@sympatico.ca,13931866,000000121148746,5,5,,5
282716,11-NOV-11,09-NOV-11,Mohamed Amine,,fr,184.144.143.248,jacques.le@sympatico.ca,13922438,000000121132636,2,3,"Fournir des conseillers qui parlent le français.  Quand on a peine à comprendre la personne, cela alourdit le processus. Cette personne ne sait pas quand français, on ne dit pas 'gache' et 'jane', mais plutôt gauche et jaune, etc.,etc. Il avait un ton acerbe, irrascible et désobligeant. S'il est incompréhensible, il ne doit pas blâmer le client. Une expérience tout à fait déplaisante. Il devrait plutôt conseillers les banlieues pauvres de Paris.  Il y trouverait là tout l'épanouissement à son développement personnel...brutalité,rudesse,etc.",2
282717,11-NOV-11,10-NOV-11,Marwa,,fr,174.92.223.67,sylvia.dulude@sympatico.ca,13939108,000000121156830,2,1,"J'ai essayer de configurer notre espace web de 5 MB qui est inclus avec notre compte. J'ai telephoner pour avoir le nom du nameserver de vos serveurs. Apres 5 personnes au telephone qui mon tranferer a divers departements, j'ai decider de contacter un agent en ligne ...pas mieux ils mon referer a la  page de votre service de diagnostique (avec frais mensuels).
Finalement j'ai telecharger un logiciel de diagnostique de reseautage et j'ai fait des recherches sur vos serveurs et j'ai trouver l'informatin moi-meme.  Presque 1 heure de perte de temps et de frustration ....pour une information qui etais disponible si facilement avant dans vos pages sur comment activer notre espace web.  Vous Bell voulez toujours nous vendre des services dont on a pas toujours besoin.

me faire repondre  "" a mes ces compliquer c'est truc la ,  on a une equipe des specialiste de design web qui sont a votre disposition... avec ce service""  ou une autre reponse "" vous devez absolument faire votre site avec notre service d'hebergement ""

Je telephone pour avoir une information qui dans mon opinion "" est de base "" . Saviez vous que le nameserver permet aux engins de recherche de vous situez sur quel endroit du net vous etes pour aider a l'efficaciter des recherches par mots-clees de votre nom de domaine.

Mon experience fut  et je cite "" bien monsieur c'est un espace gratuit, du moins vous devriez  payer pour avoir le support ""  

Tres decu  ca serais comme aller au resto et on te charge des frais pour le sel et le poivre !!!",1
283171,09-NOV-11,08-NOV-11,Ronald,,fr,76.64.254.184,reneperron15@sympatico.ca,13915288,000000121109832,3,2,"On a peut être essayé de régler le problème trop vite ,j'ai été obligé de vous rappeler mon mot de passe n'était pas correct",4
283172,10-NOV-11,31-OCT-11,Sandra,,en,74.14.3.206,s.marr@sympatico.ca,13827928,000000120927384,1,1,Listened to what I had to say about my connection problem and it might have been fixed before November 10,2
283173,10-NOV-11,07-NOV-11,Med Hedi,,fr,70.51.11.246,madamerodin@sympatico.ca,13899380,000000121095664,5,5,,5
283174,10-NOV-11,20-SEP-11,Sujay,,en,64.231.166.187,rwgordon@sympatico.ca,13334512,000000120004715,5,5,Nothing to improve on,5
283175,10-NOV-11,29-OCT-11,Franssesca,,en,24.141.12.16,onishicd@sympatico.ca,13810347,000000120898110,1,1,I had problems understanding the technician. Perhaps I should have selected French and I would have had more success.,2
283176,10-NOV-11,08-NOV-11,Ronda,,en,174.89.103.138,troysevedge@sympatico.ca,13917252,000000121111974,3,3,"I had problems retrieving the other modem, which I have had for years.  I was not told about the $75 charge up front and I was lead to believe that I could continue to pay rent on both.  This turned out not to be the case as I discovered on literature contained in the new modem that came.  My major issue stemmed from that and was only out of control when I was getting grilled by your man in billing, whom I spoke with when I ended up suspending the service again as I did not know how else to solve the problem at the time.",4
283177,10-NOV-11,09-NOV-11,Deo,,en,70.49.151.42,bmharper@sympatico.ca,13919338,000000121141529,4,4,Lower your internet service pricing to be competitive with Rogers.  ,2
283178,10-NOV-11,09-NOV-11,Mohamed Ali,,fr,76.68.136.153,johanne63@bell.net,13923004,000000121141056,5,5,Rien,5
283179,10-NOV-11,04-NOV-11,Kumar,,en,76.67.74.49,jsboccon@sympatico.ca,13869674,000000121035783,2,1,"Your customer service people in India have no access to any other department.  They can not tell that a technician has been out.  They are not aware that bell contacted us about slow delivery speed of internet service in our area.  They were unaware that we had a speed test done within the past 5 days.  They were unable to arrange for a technician to come out on a second call, even though the first technician told me to call them and have someone come out again.  I was then told that if I wanted them to arrange a technician, we would be billed, even though bell had asked us to have a technician come out free of charge.  We were referred to the speed test department.  After that they sent us back to customer service.  I argued with customer service about being billed for a technical call when their test shows we are not getting adequate speed.  They then told me I would have to call the technician directly. ",1
283180,10-NOV-11,20-OCT-11,Melvin,,en,67.70.107.45,RGbrouzes@bell.net,13693964,000000120683900,3,3,,3
283181,10-NOV-11,09-NOV-11,Mohamed,,fr,70.49.79.17,paulinebelanger@sympatico.ca,13925958,000000121136604,5,2,"Étant donné que les frais de la facture que je dois acquitter pour le 15 novembre s'éllèvement à plus de 70$ pour internet, j'aurais souhaité obtenir un crédit dû au fait que je n'avais pas été avertie du changement de forfait.  Je suis désolée, mais je vais peut-être me diriger vers Cogeco qui m'offre de très bonnes conditions.",
283182,10-NOV-11,09-NOV-11,Serina,,en,74.14.112.39,clarethorpe@sympatico.ca,13919978,000000121124181,2,1,"Speaking clearly and with consideration of who her audience is.  in other words, Serina was very hard to understand. ",1
283183,10-NOV-11,12-OCT-11,Patrick,,fr,76.65.105.250,hazevedo@sympatico.ca,13594512,000000120491956,5,5,,5
283184,11-NOV-11,10-NOV-11,Rowena,,en,174.93.38.54,t-gillan@sympatico.ca,13939129,000000121153690,5,5,contact your customer when their internet use takes a dramatic jump ,4
283185,11-NOV-11,10-NOV-11,Chiheb,,fr,65.92.249.238,gajeannotte@sympatico.ca,13932508,000000121164850,5,5,Tout est parfait.Mille mercis,5
283186,11-NOV-11,07-NOV-11,Roberto,,en,70.53.130.242,trp.tom@sympatico.ca,13903864,000000121096284,2,5,,5
283187,11-NOV-11,10-NOV-11,Rene Jose,,en,69.156.2.33,helen.fitzpatrick@sympatico.ca,13933100,000000121164649,5,4,,5
283188,11-NOV-11,10-NOV-11,Jessica,,en,74.15.61.211,eleanordupont@bell.net,13932026,000000121165548,5,5,,4
283189,11-NOV-11,10-NOV-11,Maryssa,,en,50.101.169.27,ahmetbahadir@sympatico.ca,13929278,000000121148988,5,5,Nothing much,5
283190,11-NOV-11,10-NOV-11,Michelle,,en,76.67.124.251,santoro.jason@sympatico.ca,13938324,000000121159204,3,4,An English speaking representative would have helped greatly. Had to speak to two reps.  I simply could not understand the first one. ,1
283191,11-NOV-11,10-NOV-11,Wynbert,,en,184.148.172.151,cmds@sympatico.ca,13930994,000000121149999,4,4,Just a problem undertanding his accent.  But very polite when asked to repeat.  thank you,5
283192,11-NOV-11,02-NOV-11,Hugo,,en,174.91.35.93,chris_charlie@bell.net,13839006,000000120971150,5,5,nothing,5
283193,11-NOV-11,10-NOV-11,Zoubeir,,fr,70.29.146.254,ssithimolada@sympatico.ca,13938858,000000121159852,4,4,,5
283194,11-NOV-11,10-NOV-11,Seifeddine,,fr,174.89.212.184,preci-bois@sympatico.ca,13937490,000000121147434,5,5,,4
283195,11-NOV-11,10-NOV-11,Elijah,,en,70.49.151.40,adamsmarketing@sympatico.ca,13929208,000000121159098,5,4,nothing,5
283196,11-NOV-11,10-NOV-11,Mohamed Ali,,fr,65.93.124.39,n.sansregret@sympatico.ca,13936748,000000121150785,4,4,,4
283197,11-NOV-11,09-NOV-11,Sana,,fr,69.156.205.118,p.rolland-thomas@sympatico.ca,13925786,000000121125784,4,5, In tantinet moins de condescendance de la part du technicien.Il a été toutefois poli.,5
283198,11-NOV-11,10-NOV-11,Houssem,,fr,174.89.79.72,gilles275@sympatico.ca,13932696,000000121167285,5,5,"Tout a été fait très aimablement, la personne qui a réglé mon problème a fait cela avec gentillesse et une politesse exreème, je la remercie beaucoup, c'était un expert. Bravo",5
283199,11-NOV-11,10-NOV-11,Sajid,,en,174.88.121.95,arthurturner@sympatico.ca,13929726,000000121158839,3,1,"I had to place three calls to get service.  I got cut off twice but no callback - once was after I asked to speak with someone else due to obvious lack of understanding of clearly stated problem and no sense there was a motivation to help.  I recommend the following: 1) assure that people do not get cut off, but if so assure a callback from customer care rep, and 2) assure reps have a superior working level in English (or maybe he just wasn't a good hire).  NoTE: By the third call I was receiving professional ""care"" and was escalated to the ""techie"" - though he had little patience for me.  At least he found a problem and acknowledged that I have not been receiving the service I have paid for since problem started last summer.  He also arranged a visit by technician to my home so I wait to see what will hopefully be a positive outcome.",2
283200,11-NOV-11,09-NOV-11,Anah,,en,76.69.130.239,edwarosa@bell.net,13920984,000000121131839,,3,"Technician booked by Anah to set up new internet on my computer failed to show on Nov 10 between hours of 12 noon and 6:00PM, a time slot I agreed to be home. No call to explain why technician failed to come or to rebook,just silence. ",3
283694,09-NOV-11,08-NOV-11,Imen,,fr,76.71.225.96,connex-son@sympatico.ca,13907254,000000121098681,5,5,tout était parfait,5
283695,09-NOV-11,08-NOV-11,David,,en,184.144.9.174,maureencote@bell.net,13913086,000000121099961,5,5,"Dave was a super customer service rep, he should be given a pat on the back for a job will done.",5
283696,09-NOV-11,08-NOV-11,Bochra,,fr,76.67.162.50,daniel165@sympatico.ca,13907528,000000121100691,5,5,Tout a été très professionel !,5
283697,09-NOV-11,03-NOV-11,Edgardo,,en,64.231.177.145,jotruemner@sympatico.ca,13856726,000000121013896,2,1,"Edgardo could not stop the pop-up that kept telling me that my Bell Antispyware
could not start.  Another agent later said all the spyware was not operational
Today I got a young woman who was great",4
283698,09-NOV-11,08-NOV-11,Pascal,,fr,174.92.224.217,toutant3@sympatico.ca,13917186,000000121112883,4,4,"Ma requête relevait davantage d'un technicien que de Bell, mais votre employé n'a pas hésité à me donner toute l'aide possible et je l'en remercie",5
283699,09-NOV-11,08-NOV-11,Cesar,,en,184.146.172.208,reymontjp@sympatico.ca,13915306,000000121121746,5,5,announce the waiting time expected on the phone before we can get to an agent so that we're not holding on indefinitely,5
283700,09-NOV-11,08-NOV-11,Juan,,en,70.73.20.120,cotefarms@sympatico.ca,13907296,000000121122450,5,5,nothing,5
283701,09-NOV-11,07-NOV-11,Philip,,en,70.54.130.244,roberts.jennifer@sympatico.ca,13902100,000000121094575,5,5,Everything was great. If length time to reload maybe something could be done to shorten the reinstall time,4
283702,09-NOV-11,08-NOV-11,David,,en,174.93.168.234,jswolff@sympatico.ca,13911186,000000121107138,5,5,not have to wait on the line for so long,5
283703,09-NOV-11,07-NOV-11,Sarah,,en,174.94.36.34,jamesnoel@sympatico.ca,13897208,000000121085220,5,5,There's nothing you could of did better. Thank you.....,4
283704,09-NOV-11,07-NOV-11,Oussama,,en,69.156.77.186,d_francine@sympatico.ca,13894530,000000121093167,4,1,,2
283705,09-NOV-11,07-NOV-11,Ali,,en,174.94.36.34,jamesnoel@sympatico.ca,13897210,000000121085578,5,5,Everything is ok now! Thank you very much......,4
283706,09-NOV-11,25-OCT-11,Yousri,,fr,67.68.126.7,robert.turcotte2@sympatico.ca,13759190,000000120805685,5,5,,5
283707,09-NOV-11,07-NOV-11,Andrea,,en,65.94.132.245,hope66@sympatico.ca,13896808,000000121069472,2,2,that after months of my calling to inform bell that our internet did not work that they had actually listened and done something about it. instead i was talked into buying a new modem and changing my unlimited internet access which i am not happy about and if i go over in the first month i will be cancelling all of my services with bell,1
283708,09-NOV-11,08-NOV-11,Aprajit,,en,69.156.97.89,rjbl@bell.net,13915422,000000121110884,5,5,"Nothing, I was very satisfyed",5
283709,09-NOV-11,07-NOV-11,Jan,,en,65.95.227.71,larrydesanti@sympatico.ca,13898682,000000121079481,5,5,,5
283710,09-NOV-11,08-NOV-11,Taha,,fr,70.55.118.75,bouledube@sympatico.ca,13906326,000000121110824,5,5,Rien service rapide et courtoie.,4
283711,09-NOV-11,08-NOV-11,Nizar,,fr,65.93.55.62,alexrr@sympatico.ca,13905276,000000121116908,4,4,Il faudrait changer le système automatisé de réponse: le temps entre le moment où on appelle et le moment où on peut parler à un agent ou un technicien est beaucoup trop long...,3
283712,09-NOV-11,08-NOV-11,Jose,,en,70.30.86.233,patrick_dunne@sympatico.ca,13914452,000000121105883,5,5,"The Tech was excellent and resolved problems above and beyond my service call.

The problem I am referring to is my recent upgrade to the heavily advertised 'Fibe' I did not receive the promised call post connection to find out if everything was working okay. Nor did I receive an email to say that I now had that service. Also, I didn't get the security services upgrades that were advertised with Fibe. The Tech support associate was the first person to tell me that in fact I did have Fibe and he went on to resolve the problem with my security services. So to sum up, the tech support was excellent but the follow through with Fibe was non-existent, disappointing, and I didn't notice the slightest change in the promised speed.
Because of that, I'll give the Bell Recommendation Qu. a ""Not sure""
Now I have a question of my own: Since I don't see any change in my service outside of the higher cost of that service. What do I need to do to reverse that which I was sold? 
A follow up would be much appreciated.
Thank you,

Patrick Dunne",
283713,09-NOV-11,08-NOV-11,Aleem,,en,50.101.220.209,laurie.deleon@sympatico.ca,13911922,000000121117377,5,5,no coment,5
283714,09-NOV-11,09-NOV-11,Ramzi,,fr,76.67.162.161,robert.pigeon@sympatico.ca,13915506,000000121122810,4,4,,4
283715,09-NOV-11,08-NOV-11,Satish,,en,174.88.18.3,zsebil@sympatico.ca,13917956,000000121104917,5,5,"I wish there was a way I could speak to the same person the next time I needed help.
This person was courteous, helpful, patient and professional to the end.
This was not always the case in my previous experiences.",5
283716,09-NOV-11,03-NOV-11,Jason,,en,76.64.215.15,whitejf@sympatico.ca,13863146,000000120998609,5,5,???,5
283717,09-NOV-11,08-NOV-11,Gloria,,en,50.101.39.183,mary.mitchell@sympatico.ca,13913004,000000121119523,5,5,,5
283718,09-NOV-11,08-NOV-11,Houcem,,fr,174.89.87.222,ncr.pinsonneault@sympatico.ca,13913966,000000121121812,4,4,Les dispositions de votre site Web. Pass toujours facile des'y reterouver. Puis questions des termes ( La terminologie ) .,4
283719,09-NOV-11,08-NOV-11,Brett,,en,174.93.47.107,jim.studeny062@sympatico.ca,13910770,000000121109544,4,4,offer me highspeed internet on a free30 day trial,4
283720,09-NOV-11,08-NOV-11,Temsu,,en,65.95.214.115,filandluis@bell.net,13908854,000000121108338,5,4,,4
283721,09-NOV-11,08-NOV-11,Zouhair,,fr,174.92.185.32,maurice_rancourt@sympatico.ca,13913094,000000121099776,4,1,"j'avais réservé le 4 novembre la soirée de boxe..on m'avait assuré et  facturé le service et j'ai du rappeller le 5 à 20.10 p.c.q le service n'était pas au rendez-vous...
puis pendant quarante minutes en haut de l'écran l'image fripait..puis elle s'est corrigée.
j'ajoute que lorsque j'ai accepté la soucoupe. le vendeur m'a dit que les problèmes  qui surviennent en cas de pluie abondante c'était du passé et que la technologie Bell avait résolu le problème..or chaque fois qu'il y a pluie abondante, je perds l'image à fréquence régulière..ce problème ne sévissait pas avec le cable..
alors, comment puis-je en avoir pour mon argent?je paie 100% de la facture...
comment se fait-il que le sevice technique se défaille si souvent
on était six personnes frustrées dans mon salon",3
283722,09-NOV-11,06-NOV-11,Nicholas,,en,76.68.26.120,ravinder.kaushik@sympatico.ca,13890414,000000121065975,3,1,I was told that someone would call me back once the problem is resolved but it has been three days and no one has called to report on the status. My internet is really slow.,3
283723,09-NOV-11,08-NOV-11,Kristen,,en,76.64.23.88,gloriayu@sympatico.ca,13909453,000000121115105,5,5,"The lady, kris, I dealt with was absolutely great and knowledgable. I could not think about anything else to suggest. I have been with Bell all my life and will not deal with any other companies in any event.",5
284183,10-NOV-11,09-NOV-11,Lokesh,,en,65.94.104.139,ronmackay@bell.net,13926812,000000121140319,5,4,"When completing the survey at the end of the session it was difficult to determind when it was submitted. A submit button would solve this issue, just like on this survey.",4
284184,10-NOV-11,09-NOV-11,Maher,,en,67.70.107.40,cedarshades@sympatico.ca,13919778,000000121125304,5,5,,4
284185,10-NOV-11,08-NOV-11,Grant,,en,76.70.34.25,maragos@sympatico.ca,13912720,000000121106718,5,5,none,5
284186,10-NOV-11,09-NOV-11,Xenia,,en,99.227.22.59,marchapman@sympatico.ca,13924574,000000121137376,4,4,"I have been given a 'run around' with this problem.  It was solved once on Tuesday by Bell Mobility after contacting both Apple and Sympatico.  Yesterday, I contacted Bell Mobility and they would not handle it, but it was solved by Sympatico.  Your telephone connection was not good.  Frequently I could not understand your technician  partly because of sound interference and her accent  or ability with English.",3
284187,10-NOV-11,09-NOV-11,Richard,,en,50.101.140.67,bpercival@bell.net,13919412,000000121130304,4,3,"My Internet is so slow i can open a webpage and go make a coffee and still wait for it to load. I asked for a technician to come and check my wiring. A order was placed for Tuesday 8am -12 noon, nobody came. I called again and no order was placed on record. I placed another order for Wednesday 8 am - 12 noon, and again, nobody came and no order on record. This was INFURIATING me!. I insisted a tech come Wednesday. Steve showed up about 4pm, replaced my faulty modem, checked my connection speed at 1.4mps. Today, its back down to its usual 1.01mbs like it usually is, but still cant open my favorite game, Battlefield Play4Free, The forum says its due to a slow connection. Still no satisfaction from Bell on this matter",1
284188,10-NOV-11,08-NOV-11,Josue,,en,74.15.21.200,moerbrtsn@sympatico.ca,13913668,000000121121891,5,5,,5
284189,10-NOV-11,09-NOV-11,Karishma,,en,70.55.36.168,dasherk@sympatico.ca,13920366,000000121132805,3,2,I was told that I would be called back to follow up whether the issue had been resolved. This was due to the fact that we were waiting for the emails to all download.,
284190,10-NOV-11,09-NOV-11,Habib,,en,67.71.68.82,rblackburn4@sympatico.ca,13926488,000000121142736,5,5,"
 Habid did his job very well.I'm very satisfied with his help.
Regards
Mr R Blackburn",5
284191,10-NOV-11,09-NOV-11,Mehdi,,fr,69.157.248.51,sercor@sympatico.ca,13927236,000000121137301,5,5,rien de plus,5
284192,10-NOV-11,08-NOV-11,Steve,,en,74.14.3.206,s.marr@sympatico.ca,13915840,000000121116999,1,1,"No one would listen to the actual issue as we felt there was a tower problem all along. A new modem was sent but we were unable to connect but still we were just told to buy a new type of appliance. Only when I spoke to Margaret Rule (from Middlesex County) who worked with Bell on Rural internet was anything accomplished. We were without internet for two weeks at the most critical time of year for our agricultural business and lost several hundreds of dollars as we could not market our crops in a timely fashion.
Several times I suggested to your employees that it might be the tower as our neighbours went off at the same time.
I asked several times to speak with a Supervisor but was told there was none available. At one point when I asked for the number of someone in authority the respondent hung up on me. 
Customer satisfaction does not seem to matter to Bell Canada.",2
284193,10-NOV-11,08-NOV-11,Karla,,en,74.15.108.165,paul_50@sympatico.ca,13914506,000000121119348,5,5,,5
284194,10-NOV-11,08-NOV-11,Eduardo,,en,70.26.40.165,mlmajeed@sympatico.ca,13913618,000000121122076,4,4,quicker access for technical support,5
284195,10-NOV-11,08-NOV-11,Oscar,,en,64.231.128.74,lmarsh1@sympatico.ca,13912226,000000121116445,5,5,"None, he was very good at his job and went above and beyond for me. and his command of the English language was very good.",5
284196,10-NOV-11,08-NOV-11,Liz,,en,70.29.68.13,riama@bell.net,13915340,000000121111896,4,4,,5
284197,10-NOV-11,08-NOV-11,Alexandra,,en,70.48.93.180,pick2@sympatico.ca,13914760,000000121112519,5,4,,4
284198,10-NOV-11,08-NOV-11,Salvador,,en,70.28.230.53,keith.kowalchuk@sympatico.ca,13911494,000000121117491,2,2,"Was trying to get confirmation of a modem shipment, but none of the 3 agents I talked too could figure out how to email me a tracking number. And modem has still not arived after 10 days.",2
284199,09-NOV-11,08-NOV-11,Rajni,,en,184.146.144.204,mseibert1@bell.net,13913838,000000121100374,5,5,,5
284200,09-NOV-11,06-NOV-11,Ghorden,,en,64.231.191.31,omarooster@sympatico.ca,13889976,000000121066453,4,4,Have a direct line to a person,4
284201,09-NOV-11,08-NOV-11,Ridha,,en,67.68.202.234,gerald.allman@sympatico.ca,13909298,000000121114527,5,5,"Nothing 
When my phone cut out the tech called me back to complete the service
VERY IMPRESSED",5
284202,09-NOV-11,08-NOV-11,Keerthi,,en,76.68.102.127,elis.perz@sympatico.ca,13908468,000000121099412,5,4,"Nothing really. Keerthi from Madras was very courteous, patient and helpful.",5
284203,09-NOV-11,08-NOV-11,Gloria,,en,74.14.102.102,marie.spadafora@sympatico.ca,13912832,000000121102020,5,5,"Excellent.  Nothing to improve.
Very kind person.",5
284204,09-NOV-11,08-NOV-11,Mohamed Ali,,fr,67.70.79.43,normand.gosselin@sympatico.ca,13914170,000000121109749,5,4,,4
284205,09-NOV-11,08-NOV-11,Gabriela,,en,70.31.45.138,eiceton@sympatico.ca,13908412,000000121104586,3,4,"Since I bought my computer in 2000,I have had numerous occasions to use the service and have always been very satisfied with the patience and helpful assistance received. I am 75 years old and don't believe I am a stupid person, but was made to feel so by the young lsdy who answered my call.I was very upset by her annoyance at my failure to understand her questions.I am sorry to annoy her so much. She will one day be my age,I hope she will be as smart then as she thinks she is now.",4
284206,09-NOV-11,02-NOV-11,Kamel,,fr,67.70.17.120,murielle.danis@sympatico.ca,13845844,000000120969345,4,4,,4
284207,09-NOV-11,08-NOV-11,Jaime,,en,70.27.26.179,raschipp@sympatico.ca,13915124,000000121120854,5,4,Shorten the wait time before talking to a techie!  I waited over 30 minutes --- not good!,5
284208,09-NOV-11,08-NOV-11,Johnny,,en,70.31.48.85,davidm.johnson@sympatico.ca,13907652,000000121115452,5,5,,5
284209,09-NOV-11,04-NOV-11,Nadia,,fr,69.159.138.100,claude-gilbert@sympatico.ca,13865818,000000121017234,5,5,,4
284210,10-NOV-11,08-NOV-11,Mario,,en,74.14.101.228,masone@bell.net,13913046,000000121112357,4,4,,4
284211,10-NOV-11,08-NOV-11,Reuben,,en,70.31.99.57,myeomans3@sympatico.ca,13913916,000000121122413,5,4,nothing,5
284212,10-NOV-11,08-NOV-11,Joshua,,en,69.157.165.93,nishankuni@sympatico.ca,13914096,000000121105199,3,4,,3
284213,10-NOV-11,09-NOV-11,Tony,,en,76.68.88.23,v.labine@sympatico.ca,13928304,000000121143411,4,4,,5
284214,11-NOV-11,09-NOV-11,Michael,,en,74.15.231.132,wklenk@sympatico.ca,13928644,000000121142128,3,1,in the future get me a more experienced technitian.,3
284215,11-NOV-11,08-NOV-11,Padmanaban,,en,65.95.89.251,gerald.blaney@sympatico.ca,13909300,000000121115136,5,4,,5
290144,22-NOV-11,21-NOV-11,Padala,,en,65.95.27.150,bill.bowen@sympatico.ca,14044986,000000121371183,5,5,"None whatsoever, your representative was one of the best I have spoken with and most helpful in the resolution of my problem. He is a real asset to your company.",5
290145,22-NOV-11,21-NOV-11,Jean,,en,70.52.175.61,m.heilbron@sympatico.ca,14051158,000000121370963,5,5,,5
290146,22-NOV-11,21-NOV-11,Zishan,,en,174.92.85.100,gkunka@sympatico.ca,14048132,000000121377522,5,5,Nothing,5
290147,22-NOV-11,21-NOV-11,Mohammed,,en,70.49.220.173,warren.tait095@sympatico.ca,14056086,000000121383882,5,5,Everything worked out perfect,5
290148,22-NOV-11,21-NOV-11,Ahmed,,fr,64.231.24.222,helenejroger@bell.net,14048534,000000121374567,1,1,Le problems avec  mon mail est encore la. J'ai  un   probleme aver mon mot de passe . J'ai encore  besoin d'aide.,2
290149,22-NOV-11,18-OCT-11,Maher,,fr,206.167.136.118,caroline-et-erick@sympatico.ca,13665974,000000120644161,5,5,,5
290150,22-NOV-11,21-NOV-11,Joelle,,en,70.30.49.249,baumann.family@sympatico.ca,14044800,000000121370337,5,2,have your system'up' so that i could do the change to my card billing information. it failed on line and failed with your help and i was asked to try again another day,3
290151,22-NOV-11,21-NOV-11,Jayne,,en,69.159.206.66,robiob@sympatico.ca,14054072,000000121380577,1,1,"make sure you system works so they can do the work when customers call

they put a pakcage on my account that was wrong in the first place, i should have switched when i was looking at changing",1
290152,22-NOV-11,21-NOV-11,Kaouther,,fr,76.69.111.161,jackay@sympatico.ca,14049006,000000121370118,4,5,,5
290153,22-NOV-11,21-NOV-11,Radhika,,en,174.94.31.140,knreid@sympatico.ca,14050382,000000121379681,4,4,"Bell's system tools were not functioning properly so the CSR had difficulty and that meant I had to wait longer on hold. If the tools had been working, my issue could have been resolved quicker.",3
290154,22-NOV-11,21-NOV-11,Linda,,en,69.156.118.34,bettur@bell.net,14044946,000000121373821,5,5," ( Nothing ) The lady was very pleasant
and helpful. Thank You.
                Betty Turner.",5
290155,22-NOV-11,21-NOV-11,Alex,,en,65.93.56.251,bud789@sympatico.ca,14045292,000000121379229,5,5,,4
290156,22-NOV-11,19-NOV-11,Miguel,,en,70.48.236.250,eric.holmden@sympatico.ca,14029888,000000121351458,5,5,,5
290157,22-NOV-11,20-NOV-11,Noureddine,,fr,70.55.176.211,lieu@sympatico.ca,14040206,000000121361637,3,4,,5
290158,22-NOV-11,21-NOV-11,Nancy,,en,65.93.165.54,gocw@bell.net,14048182,000000121373157,4,4,.?,4
290159,22-NOV-11,16-NOV-11,Jose,,en,76.64.204.209,mosaby@sympatico.ca,13996946,000000121270519,4,3,"I am not happy with the fact that anytime a technical call needs to be made, it ends up costing us more money.  For $44.95 a month for high speed, everything should be included in the price... including the modem! ",3
290160,22-NOV-11,20-NOV-11,Asha,,fr,70.55.176.211,lieu@sympatico.ca,14040208,000000121365574,3,4,,5
290161,23-NOV-11,22-NOV-11,Madhu,,en,64.229.92.249,claireanddavid256@sympatico.ca,14059104,000000121420027,5,5,He was a good tec very helpful and courteous,5
290162,23-NOV-11,22-NOV-11,Iris,,en,67.71.138.225,sheryl.lavine@sympatico.ca,14068854,000000121404007,2,1,"My agent wanted to be helpful, however, was unable to resolve my problem and had to pass it on to someone else.  What Bell could have done was make sure I spoke to someone else immediately.  It is 24 hours later and I still have the problem.  Someone did call yesterday and only said he would call back, did not leave a number to reach him.  ",2
290163,23-NOV-11,21-NOV-11,Ajay,,en,174.92.60.187,a.vmarcoccia@bell.net,14043874,000000121378241,4,5,,5
290164,23-NOV-11,22-NOV-11,Ryan,,en,184.147.205.221,Rambo6@sympatico.ca,14056755,000000121405913,3,3,Offer me a Better price on my Current Internet service,4
290165,23-NOV-11,22-NOV-11,Linda,,en,70.26.142.128,l.reed23@sympatico.ca,14063990,000000121417904,5,5,Turn down the volume of the music while on hold.,5
290166,23-NOV-11,18-NOV-11,Salvador,,en,88.100.36.4,bost869@sympatico.ca,14015204,000000121333766,5,5,Couldn't thought the service was excellent. THis chat line is an excellent idea.,5
290167,23-NOV-11,22-NOV-11,Shakeel,,en,70.51.249.27,dunsmore@bell.net,14060256,000000121407803,,2,have your website up to date,
290168,23-NOV-11,21-NOV-11,Houssem,,fr,67.68.110.92,beginmarie-lyne@sympatico.ca,14044864,000000121377226,5,5,,5
290169,23-NOV-11,29-SEP-11,Carmen,,en,76.67.163.142,michel.lheureux4@sympatico.ca,13447968,000000120216659,3,3,"I do want to qualify my answers. The service response was prompt and your technition arrived same day. So I was very satisfied with your service. But, I have multiple machines (laptops-desktop-Ipad etc..)and except for the desktop everything eas fantastic. When I indicated to your technition that the desktop was not connecting I was told that my wireless card must be defective. I now know that the modem's protocole was to advanced unless changes were done. I did this this morning with your customer service and everything is now fine. I did though have to configure all the oyher ones. I feel that your tech. should of been aware and before he left, should have communicated with your tech support. At that time everything could have been done. Regards,",4
290170,23-NOV-11,22-NOV-11,Randileigh,,en,174.88.81.96,hkahar@bell.net,14061932,000000121411274,1,1,"I was mis-informed (English: lied to) by one of your Bell mobility reps that my bill had been consolidated.  So, i made my full payment to one bill.  Now i've an outstanding balance with my mobility (not consolidated) phone's been cut off and money will not be released by Internet to cover other, separate bill.  Usually, when you hang on to and misappropriate someone else's money on false pretences that's understood as STEALING.  Please explain to me why I'm paying through the nose to be inconvenienced by you monkeys.",1
290171,23-NOV-11,22-NOV-11,Sushil,,en,65.95.155.252,ddtraviss@sympatico.ca,14059742,000000121402056,5,5,nothing,5
290172,23-NOV-11,22-NOV-11,Diego,,en,74.15.27.250,thomasrh@sympatico.ca,14069790,000000121422675,5,4,Louder volume!  It was hard to hear  your rep.,4
290173,23-NOV-11,22-NOV-11,Nicholas,,en,70.26.128.119,fdodaro@sympatico.ca,14060722,000000121419086,5,5,,5
290174,23-NOV-11,22-NOV-11,Oscar,,en,70.50.5.41,crobertson16@bell.net,14059358,000000121413023,5,5,"""Oscar"" was fabulous, very patient with me.  He took time to explain things that I had questions about, and on top of all that, he has an excellent sense of humor!  You can be sure that he is definitely an asset to the company!",5
290175,23-NOV-11,22-NOV-11,Welid,,fr,50.100.131.129,mcheroux67@sympatico.ca,14065376,000000121414028,4,4,Non c'était bien.,5
290176,23-NOV-11,22-NOV-11,Caroline,,en,65.95.206.129,nromeril@sympatico.ca,14066450,000000121409623,5,5,,5
290177,23-NOV-11,22-NOV-11,Celina,,en,70.51.227.16,gord.nicholson@sympatico.ca,14061466,000000121414449,4,4,,3
290178,23-NOV-11,22-NOV-11,Orlando,,en,70.51.59.61,lynnehatchard@bell.net,14064710,000000121417781,4,4,I had to end the first call because I needed a longer ethernet cable to be able to reconfigure my wireless modem.  I called back later in the day and the problem was resolved.,5
288735,22-NOV-11,21-NOV-11,Chelsey,,fr,174.92.190.98,daliali@sympatico.ca,14046292,000000121374188,5,5,Ne pas etre oubligé de téléphoner quand ont nous offres un forfait et que l`on oublis de le déduire sur la facture de deux mois  d`affilés .,4
288736,22-NOV-11,21-NOV-11,Amanda,,en,184.144.158.141,fanjo488@sympatico.ca,14047480,000000121374326,4,4,Bypass the agent in the Philippines and dealing directly with Loyalty Manager in New Brunswick,4
288737,22-NOV-11,21-NOV-11,Carolina,,en,70.31.40.62,buky@sympatico.ca,14045302,000000121385798,5,4,nothing the service was good,1
288738,22-NOV-11,21-NOV-11,Dawood,,en,208.124.144.130,salingpaat@sympatico.ca,14054436,000000121382602,4,4,,5
288739,22-NOV-11,18-NOV-11,Lila,,en,70.31.15.232,matt.dimeo@sympatico.ca,14022022,000000121336319,4,4,,
288740,22-NOV-11,21-NOV-11,Mohamed,,fr,173.176.222.181,pepinmercier@bell.net,14053092,000000121375002,5,4,Je suis très satisfaite.,5
288741,23-NOV-11,22-NOV-11,Alfredo,,en,70.52.62.100,harriet.claude@sympatico.ca,14061770,000000121416744,5,5,nothing,5
288742,23-NOV-11,22-NOV-11,Hemavathi,,en,174.93.114.128,rdunrau@sympatico.ca,14067614,000000121409081,3,4,"There's still a language barrier, English should be easy to understand...at Bell English is not English very difficult to understand.
I am very pleased that a new modem was sent to my house the very next day...Great job!",3
288743,23-NOV-11,22-NOV-11,Duncan,,en,216.129.31.125,dougknox@sympatico.ca,14060142,000000121418898,3,3,Be a bit more defininative in suggesting a solution to the stated issue.,3
288744,23-NOV-11,09-NOV-11,Walid,,fr,198.96.223.190,tungkit@sympatico.ca,13928252,000000121142385,5,5,,3
288745,23-NOV-11,22-NOV-11,Michelle,,en,70.54.17.61,stephenfreeman@sympatico.ca,14069264,000000121405876,5,5,,3
288746,23-NOV-11,22-NOV-11,Denice,,en,70.27.77.90,tmarazzo@sympatico.ca,14069856,000000121412551,5,5,an email detailing a list of new services - detailing the new services which would include over cost usage on internet or phone...the good the bad and the ugly..i feel one never knows until the bill arrives -- Thank you,5
288747,23-NOV-11,18-NOV-11,Pau,,en,198.96.180.245,jeyaaravindan@sympatico.ca,14019546,000000121332574,1,1,,1
288748,23-NOV-11,17-NOV-11,Abdulkarim,,fr,70.51.6.11,helene.simard@bell.net,14005814,000000121302918,5,5,,3
288749,23-NOV-11,22-NOV-11,Noureddine,,fr,76.69.186.250,archambault.s@sympatico.ca,14057564,000000121415130,4,4,"que je n'aie pas eu à placer 5 appels pour résoudre mon problème, c'est-à-dire, attendre 5 jours pour résoudre un problème que M Nouredine a résolu en une trenteine de minute",3
288750,23-NOV-11,21-NOV-11,Samuel,,en,70.26.111.68,hughest@sympatico.ca,14048720,000000121377041,5,5,,5
288751,23-NOV-11,22-NOV-11,Mark,,en,174.92.32.185,capcan@sympatico.ca,14058623,000000121410384,5,5,n/a,4
288752,23-NOV-11,22-NOV-11,Elmer,,en,174.92.32.185,capcan@sympatico.ca,14058625,000000121410766,5,5,n/a,5
288753,23-NOV-11,19-NOV-11,William,,en,184.146.159.57,dhamilton004@sympatico.ca,14029496,000000121348531,1,1,Resolved the problem over the phone instead of having to have a tech come to my house.,3
288754,23-NOV-11,22-NOV-11,Mohammed,,en,174.95.104.38,tsogorman@sympatico.ca,14070034,000000121416616,5,5,,5
288755,23-NOV-11,22-NOV-11,Nikitha,,en,70.48.255.73,jcmacdougalls@sympatico.ca,14062576,000000121402750,4,5,,4
288756,23-NOV-11,22-NOV-11,Lila,,en,67.68.136.221,jenmichel@sympatico.ca,14062732,000000121414135,4,4,"being made aware of more appropriate plans regarding internet usage, in a timely manner, would be appreciated.",3
288757,23-NOV-11,02-NOV-11,Sai,,en,174.95.213.25,alalexander@bell.net,13837200,000000120991171,4,4,,4
288758,23-NOV-11,28-OCT-11,Asir raja,,en,174.95.213.25,alalexander@bell.net,13790984,000000120868183,4,4,,4
288759,23-NOV-11,22-NOV-11,Diedra,,en,99.234.145.170,virdiharry12@bell.net,14070268,000000121408047,3,3,,2
288760,23-NOV-11,22-NOV-11,Juan,,en,76.70.43.198,rhungry@sympatico.ca,14067748,000000121407503,5,4,"This call was very useful and resolved the issue, for a change!!!  Other calls i have made to Bell to resolve a problem, do not go anywhere near as... meaning I as a customer wait far 2 long on the phone, and when call is answered by whoever customer service agent, i just get transfered all over the place, or get hung up on which s pityful service ..Thx Randy Sim b1hhiw24",2
288761,23-NOV-11,22-NOV-11,Serge,,en,174.95.153.31,artnorma.dodd@sympatico.ca,14057622,000000121406969,4,4,None,3
288762,23-NOV-11,22-NOV-11,Mary Ann,,en,69.158.51.2,peggy.john@sympatico.ca,14066914,000000121415371,5,4,,4
288763,23-NOV-11,21-NOV-11,David,,en,70.49.186.188,chrisbraund@bell.net,14045808,000000121386199,4,4,"I was transferred to the same Fibe TV department multiple times.  Each time I clearly stated I only had internet and was looking to discuss my internet account. 

I find it extremely difficult and frustrating that in the IVR I selected all the correct choices for internet billing/account support and was directed to Fibe TV.  

I work in the industry, I understand how to navigate an IVR and if it were not for the excellent service I received by the internet dept representative, I would likely no longer be with Bell.

",2
288764,23-NOV-11,22-NOV-11,Sumithra,,en,184.148.183.142,fhollywood@sympatico.ca,14060760,000000121397556,5,5,,5
288765,23-NOV-11,22-NOV-11,Emely,,en,174.93.31.29,david.vendramin@sympatico.ca,14059656,000000121414297,4,5,,4
288766,23-NOV-11,22-NOV-11,Kranthi,,en,184.144.17.79,otto6@sympatico.ca,14066574,000000121406078,,1,Get people that speak CANADIAN english.,1
288767,23-NOV-11,22-NOV-11,Carolina,,en,65.92.79.140,jennifersteven@sympatico.ca,14062746,000000121411796,4,3,we are still working on it,4
288768,23-NOV-11,22-NOV-11,Juan,,en,205.189.194.208,mrsboots@sympatico.ca,14066056,000000121407079,4,3,Probably nothing more thanks.,3
288769,23-NOV-11,22-NOV-11,Mohamed,,fr,65.92.142.15,bouffardjlo@sympatico.ca,14058326,000000121422521,5,5,Parfait.....,5
288770,23-NOV-11,22-NOV-11,Garry,,en,208.65.74.230,rob.martini@sympatico.ca,14067912,000000121403943,4,4,"Avoided it altogether. These customer frustrations that happen regularly with me infuriate me simply because it is so clear to me that they are entirely avoidable. It just takes a desire to want to address root causes of customer complaints. Applying a band-aid solution to the problem, although appreciated, does not provide long term relief. My fear is that one year from now something similar will occur. I've already been burned at least twice in recent memory. I am still not sure that I will lock in again next time.",3
288771,23-NOV-11,20-NOV-11,Johanna,,en,69.159.86.95,lflamourea@sympatico.ca,14040186,000000121367678,3,2,I have to disconnect my modem from Bell everytime I want to open the Internet.  I never had to do this before.,3
288772,23-NOV-11,22-NOV-11,Salvador,,en,70.26.132.100,steinmanclan@bell.net,14069220,000000121416611,4,3,,4
288773,23-NOV-11,22-NOV-11,Belhassen,,en,70.31.222.219,richard.mcg@sympatico.ca,14067768,000000121420058,4,3,"Accents are difficult to understand at times.
I would have liked written confirmation of the request and solution.",4
288774,23-NOV-11,22-NOV-11,Lilian,,en,50.100.68.37,mahendrashah@sympatico.ca,14064866,000000121411673,4,3,,5
289207,20-NOV-11,20-SEP-11,Cristy,,en,64.229.177.231,vlalonde44@sympatico.ca,13336824,000000120007511,3,3,Someone who is more fluent in my language. I feel I should be able to speak to someone in MY COUNTRY IN My LANGUAGE. Not some one who get's upset because I cannot understand me.,3
289208,20-NOV-11,03-NOV-11,Abdelalim,,fr,184.145.190.233,smoisan1@sympatico.ca,13861862,000000120993091,5,5,,5
289209,20-NOV-11,19-NOV-11,Henry,,en,76.67.187.67,gilles.lecuyer2@sympatico.ca,14030410,000000121355729,4,2,,4
289210,20-NOV-11,19-NOV-11,David,,en,76.70.51.69,taniagrimmer@sympatico.ca,14035480,000000121340603,5,5,"Nothing, the technician was helpful, friendly and polite.",5
289211,20-NOV-11,16-NOV-11,Eya,,fr,70.26.252.18,denise886@sympatico.ca,13991476,000000121275130,5,5,,5
289212,20-NOV-11,19-NOV-11,Med Wacef,,fr,216.209.125.74,jade606@sympatico.ca,14031060,000000121348389,5,5,Rien d'autre.,5
289213,20-NOV-11,17-NOV-11,Ramzi,,fr,65.94.3.167,chantal.archambault@sympatico.ca,14003090,000000121294259,4,4,Rien,5
289214,20-NOV-11,17-NOV-11,Vijayashanti,,en,69.157.166.91,shamshad@bell.net,14011786,000000121305657,5,5,,3
289215,20-NOV-11,18-NOV-11,Alexandra,,en,70.52.170.123,juplum@sympatico.ca,14020158,000000121331404,5,4,,5
289216,20-NOV-11,16-NOV-11,Abir,,fr,70.55.112.133,guylaine.boucher73@sympatico.ca,13993060,000000121276000,4,4,,4
289217,20-NOV-11,15-NOV-11,Sam,,en,70.27.109.200,ann.szyptur@sympatico.ca,13976798,000000121245410,3,,Since this was an internet billing issue will not know if it is resolved until the next billing cycle,4
289218,20-NOV-11,19-NOV-11,Prince,,fr,70.26.222.189,j-pierre.gagnon@sympatico.ca,14030968,000000121345974,1,,"Premièrement, il s'exprimait difficilement en français. Le délai d'attente est beaucoup trop long et nous devons répéter notre problème plusieurs fois. Ce n'est pas la première fois que nous demandons des ajustements de nos factures et à toutes les fois les modifications demandées ne sont pas mis en application sur nos factures. Advenant une non modification de nos demandes c'est définitif nous allons résilier notre entente avec Bell et plus jamais nous ferons affaires avec votre compagnie. ",1
289219,20-NOV-11,18-NOV-11,Jose,,en,70.26.133.209,fa.lenney@sympatico.ca,14017624,000000121331909,5,4,,5
289220,20-NOV-11,29-OCT-11,Oussema,,fr,65.94.29.162,bkobibi@sympatico.ca,13804680,000000120902384,5,5,R.A.S,5
289221,20-NOV-11,19-NOV-11,Alex,,en,74.14.23.237,mimm@sympatico.ca,14033140,000000121341259,2,3,"I called to say my internet was not working. I asked if there was a outage because we had lost power for a short time on Saturday morning.

Instead of checking to see if there was an outage I had to go over different procedures to see if it there was another cause, which took over an hour.I was then transferred to the IT  center and was  I put  went thru a series of questions again.  I was told I would get a call back within  half hours to let me know if indeed there was an outage. I did not receive a call within a half hour instead I had to call back after an hour and was transferred to someone else., who  informed me they would call me when thy had confirmation back.  I received a call back later in the afternoon .I was told that there was a IT identity problem which was the cause of the internet to be down. It may be 24 hours before it is fixed.

So the conclusion to all this why did the person not check into whatI asked them in the first place. It was a total waste of my time.",3
289222,20-NOV-11,19-NOV-11,Carlos,,en,174.91.83.228,walter.matos@sympatico.ca,14035964,000000121353340,4,4,,4
289223,20-NOV-11,19-NOV-11,Carolina,,en,69.157.165.55,melanie.lunn@sympatico.ca,14032960,000000121351364,4,5,I actually made 2 calls to Bell. I was not satisfied with the first call as before I could actually explain my problem the rep referred me to the HP company from which I purchased a new printer. After almost 2 hours on the phone with this company they asked me to call Bell again.  I did and was happy with my second call as the rep took the time to actually LISTEN to the problem before redirecting me.  During the second call the rep was able to  resolve the whole problem which was a Bell password issue. I am therefore saying I was very satisfied with the second call. Unfortunately I wasted an inordinate amount of time initially which could have been avoided.  Thank you. ,4
289224,20-NOV-11,19-NOV-11,Jihed,,fr,70.49.113.147,luluberlu@bell.net,14032476,000000121356373,5,4,"  Bonsoir. Je suis fatiguée de 1: que mes factures ne soient jamais du montant que l'on m'avait dit lors de l'entente,  2: j'ai toujours le même problème avec le récepteur et c'est pourtant le troisième que vous m'échangez,  3: j'ai tellement souvent des problèmes avec mon internet qu'il y a des jours ou je préfère ne pas ouvrir mon ordi, car ça me frustre de ne pas pouvoir aller voir mes messages. L'an prochain c'est évident que je change pour vidéotron.  Ça fait plus de 30ans(je crois) que je suis abonnée avec vous pour le téléphone et je n'avais jamais eu de problèmes, aujourd'hui ce n'est pas du tout la même chose depuis que j'ai ajouté les 2 services de plus.  Je suis vraiment vraiment déçue et aussi très fachée pour les factures toujours plus élevées que prévu au départ.   Aurevoir
",1
289225,20-NOV-11,19-NOV-11,Jamel,,fr,184.146.255.251,dianeg2@sympatico.ca,14029516,000000121342507,3,2,Vous l'avez fait finalement. Vous m'avez envoyé un technicien à domicile.Merci!,5
289226,20-NOV-11,19-NOV-11,David,,en,136.182.2.26,jzemlo@sympatico.ca,14031690,000000121342272,5,5,Not having the problem in the first place...,
289227,20-NOV-11,19-NOV-11,Walim,,fr,69.157.173.78,parisien6@sympatico.ca,14033691,000000121350094,5,5,"si ma prochaine facture est bien comme le service ma dit je serai contente,
location de modem elevé,plus de 40gig en plus cout total par mois $33.95 et le credit de $49.95 sur ma prochaine facture,j'espère de ne pas avoir à vous rapeler.
Merci 
Carol Parisien.",3
289228,20-NOV-11,18-NOV-11,Jose,,en,74.14.163.204,don.murphy@sympatico.ca,14017014,000000121331474,5,5,STOP MAKING GRATUITOUS CHANGES TO MY INTERNET SERVICE TO AVOID SUCH CALLS IN THE FUTURE!!!!,2
289229,21-NOV-11,18-NOV-11,Susy,,en,184.147.11.249,moonet@sympatico.ca,14022636,000000121336564,4,5,,4
289230,21-NOV-11,20-NOV-11,Zoubeir,,fr,70.29.189.30,luc.line@bell.net,14040396,000000121361541,5,5,"Rien
",5
289231,21-NOV-11,20-NOV-11,Ricardo,,en,76.64.15.187,millean@bell.net,14040966,000000121368318,5,5,Not a thing - I am very pleased with the service I received.,5
289232,21-NOV-11,20-NOV-11,Sajid,,en,69.158.128.178,lyndaetjoseph@sympatico.ca,14040442,000000121363490,5,5,,5
289233,21-NOV-11,20-NOV-11,Mindy,,en,65.95.92.141,ejmeyer@sympatico.ca,14038294,000000121368234,5,5,Chat needs to be more accessible from more screens. Should not have to hunt for it.,5
289234,21-NOV-11,20-NOV-11,Ajay,,en,70.48.214.134,ajhangar@sympatico.ca,14036542,000000121357676,5,5,,5
289235,21-NOV-11,20-NOV-11,Mark,,en,65.93.215.23,doveinflight@sympatico.ca,14038182,000000121364173,5,4,,5
289236,21-NOV-11,20-NOV-11,Reuben,,en,64.231.147.167,heidirizzo@sympatico.ca,14039080,000000121357370,5,4,Nothing. It was a technical issue within the modem.,5
289675,22-NOV-11,21-NOV-11,Afroze,,en,76.71.48.202,jacy2@sympatico.ca,14049048,000000121379622,5,5,,4
289676,22-NOV-11,17-NOV-11,Katherine,,en,72.38.227.130,tjutras@sympatico.ca,14012664,000000121296318,4,1,I wanted to change my internet plan to something less expensive and was told my area does not have high speed even though that is what I am paying for and she was unable to offer me a lower plan even though there are less expensive plans because of the area I am in and I would have to call back in about 3 weeks once changes were made at a central office. I have been paying for high speed all this time yet it isn't high speed???,3
289677,22-NOV-11,23-AUG-09,Saudamini,,en,174.88.18.37,moore88@sympatico.ca,6671207,000000101563328,5,4,I must say tnat the customer service has improved greatly,5
289678,22-NOV-11,18-NOV-11,Yahia Isameddine,,fr,67.68.191.71,arthuretginette@sympatico.ca,14014508,000000121337246,5,4,"Le technicien a fait tout son possible je lui en suis très reconnaissante.  Je ne demande rien de plus.

Merci!",5
289679,22-NOV-11,19-NOV-11,Frank,,en,74.14.88.24,yatesl@sympatico.ca,14036120,000000121355355,4,4,,3
289680,22-NOV-11,20-NOV-11,Kalyca,,en,69.157.50.96,alvin.blackman@sympatico.ca,14036656,000000121357748,3,4,"Stop increasing my charges over time.
However, your service has inproved because I am not getting any more viruses. but as regards the increases.
This time it was not much, in the past it has been a considerable amount.
",3
289681,22-NOV-11,19-NOV-11,Karen,,en,69.157.122.130,john.bertelink@sympatico.ca,14031448,000000121349079,4,4,"loyal customers should not have to inquire as to what you have for special rates, they should automaticly by e-mailedand be be informed",4
289682,22-NOV-11,19-NOV-11,Nicholas,,en,64.228.141.24,s_p_williams@sympatico.ca,14034674,000000121356327,3,,,
289683,22-NOV-11,21-NOV-11,Karishma,,en,70.48.218.246,tggreensides@sympatico.ca,14055496,000000121383682,4,4,I should have been better informed,4
289684,22-NOV-11,20-NOV-11,Vijayashanti,,en,70.53.85.83,aileendoug@sympatico.ca,14036538,000000121364500,5,5,completely satisfied with service.,5
289685,22-NOV-11,21-NOV-11,Kathy,,en,65.95.89.206,gerald.norman@sympatico.ca,14047982,000000121393536,4,4,,4
289686,22-NOV-11,15-NOV-11,Tyler,,en,184.145.77.164,sanders.fj@bell.net,13986317,000000121264784,5,4,nothing,5
289687,22-NOV-11,13-NOV-11,Henda,,fr,184.144.217.136,louisedube67@bell.net,13964060,000000121211432,2,4,na pas me chargerles frais de 25$ puisque je changais mon forfait ... c'est ridicule ,2
289688,22-NOV-11,21-NOV-11,Priya,,en,184.146.142.110,billfulton@sympatico.ca,14045002,000000121386930,5,5,As it turned out Priya was unable to help as it was a Bell problem but she responded well to my enquiry none the less.,3
289689,22-NOV-11,16-NOV-11,Belhassen,,en,69.157.182.91,lydiaa01@sympatico.ca,13995782,000000121272135,5,5,,5
289690,22-NOV-11,21-NOV-11,Soumia,,fr,70.26.111.95,robncokletke@sympatico.ca,14054076,000000121387113,3,4,,3
289691,22-NOV-11,19-NOV-11,Jamila,,fr,76.65.103.173,melanie.montagne@sympatico.ca,14032964,000000121341383,5,5,,5
289692,22-NOV-11,21-NOV-11,Ruth,,en,70.29.130.75,peterwalsh@bell.net,14053142,000000121374053,5,4,nothing,5
289693,22-NOV-11,17-NOV-11,Maryssa,,en,70.54.23.219,cpersad@sympatico.ca,14003450,000000121308649,4,5,,5
289694,22-NOV-11,21-NOV-11,Srinivasan,,en,67.71.38.209,m.t.parsons@sympatico.ca,14051182,000000121385105,4,4,The only problem that I have found when dealing with your technicians if you are not knowledgable about your computer you are lost - I had to have someone come in to do the call.  Just for your information I haven`t abeen able to use the computer since the first of October because I was unable to understand your technicians.,4
289695,22-NOV-11,21-NOV-11,Med Jeber,,fr,70.30.253.69,allan.sanford@sympatico.ca,14044182,000000121393356,1,1,"Le mois passé il y a eu un montant supplémentaire sur mon compte de 21.26$. J'ai parlé à un agent, le service était excellent d'autant plus qu'il a effectué des changements et il m'avait confirmé que mon compte mensuel serait 61.08$ Incrédule, j'ai vérifié mon compte le jour du paiement et on indiquait 61.08$ - ce que j'ai payé. Hier j'ai reçu mon compte et on indiquait un solde reporté de 51.21$. Lors de mon appel, l'agent était intraitable, il ne voulait pas écouter et il a refuser de me passer son superviseur parce qu'il n'y avait pas de superviseur en devoir. Bullshit. J'ai travaillé dans un centre d'appels et je suis chef d'équipe à Service Canada. Il fait plus de 20 ans que je travaille en service à la clientèle et hier c'était la cérise sur le sundae. ''Moussi'', votre agent ne pourrait être membre de mon équipe. Si les 51.21$ ne sont pas déduit de mon compte, je changerai de fournisseur.",1
289696,22-NOV-11,19-NOV-11,Sajid,,en,184.147.8.72,4.gears@sympatico.ca,14027128,000000121354601,1,1, service rep was hard to hear and hard to understand  His info did not match what i found on line  $39.95 to upgrade to a wireless modem  It was free on the web site,2
289697,22-NOV-11,21-NOV-11,Kranthi,,en,74.14.13.227,r.boettcher@sympatico.ca,14053478,000000121378067,5,5,"   
      
           ?",5
289698,22-NOV-11,19-SEP-11,Abir,,fr,67.70.27.65,myb7@bell.net,13316410,000000119971439,4,4,,5
289699,20-NOV-11,18-NOV-11,Aymen,,fr,67.68.118.85,micheline.boucher@sympatico.ca,14022344,000000121328131,5,5,"

 rien d'autre...",4
289700,21-NOV-11,20-NOV-11,Anne,,en,67.70.197.242,greenie11@sympatico.ca,14038934,000000121360254,5,5,"Have more people like Anne, with knowledge to fix the problems the first time.",5
289701,22-NOV-11,21-NOV-11,Noureddine,,fr,70.50.125.91,andreyergeau@sympatico.ca,14044324,000000121380482,2,5,"Le 1er appel n'a rien donne. Le 2 ieme appel non plus. Le 3 ieme à règle mon problème et m'a même envoyé un technicien. Celui-ci à change mon modem qui était défectueux et le technicien était vraiment d'une gentillesse et comprenait mon problème.
Un gros merci au technicien. 
Personnellement je trouve que les conseillers au Tél. Parfois pas tous se dépêchent de conclure les solutions . Ils y en a qui on vraiment à cur la satisfaction du client. merci",4
289702,22-NOV-11,21-NOV-11,Rym,,fr,70.50.125.91,andreyergeau@sympatico.ca,14044318,000000121375239,1,1,M'ecouter,1
289703,22-NOV-11,21-NOV-11,Kais,,fr,70.50.125.91,andreyergeau@sympatico.ca,14044320,000000121378864,1,1,Non il disait que c'est lui qui connaît ça et que je n'avait qu'à l'écouter ,1
289704,22-NOV-11,21-NOV-11,Jose,,fr,70.24.181.129,samir.hazzi@sympatico.ca,14054458,000000121396634,5,5,Je vous suggere d'inclure incredimail dans votre support pas juste outlook express ....!!!,5
289705,22-NOV-11,21-NOV-11,Khalil,,fr,70.51.12.78,guy_chartrand@sympatico.ca,14048358,000000121375729,5,4,FIBRE POUR MA TV DANS MON SECTEUR,5
290179,23-NOV-11,22-NOV-11,Danielle,,en,184.147.203.125,knottybarbie@bell.net,14063870,000000121403435,3,4,"I dont remember talking to Danielle. I
called in to put my TV,Internet,Phone on
vacation hold - figured I could do it with 1 call but no - it had to go thru
3 different departments - was on the 
phone for a total of 35 minutes-far too
long. Didnt realize that there was a 
different charge for going on line to
suspend compared to calling in - it is
too complicated to find proper site to
do on the internet-when I spoke to 
Agent Walid in Montreal, ID # 6049702 he
put me on hold and did the internet 
change which would charge me 10.00 mth
compared to 15.00 speaking to him-when
the Email got sent thru - it showed I 
would owe the 15.00 mth instead of the 
10.00 mth - called back and spoke with
another rep. who in fact called Walid
in Montreal and sorted it out - supposedly - however the charge still
shows as 15.00 on the email - I however
will dispute the extra 5.00 charge. I 
did mention to 2nd Rep. that I was a 
Senior and have 3 services with Bell -
he said I deserve the better rate. I 
will save this email in case I get 
charged the extra 5.00 mth.",4
290180,23-NOV-11,22-NOV-11,Casey,,en,70.26.16.20,susan.hulley@sympatico.ca,14069396,000000121412164,5,4,,4
290181,23-NOV-11,19-NOV-11,Jamila,,fr,69.156.48.33,bakhouzam@bell.net,14028090,000000121350975,4,4,,5
290182,23-NOV-11,22-NOV-11,Patricia,,en,184.148.88.198,tjr_tjr@sympatico.ca,14069834,000000121415896,5,5,,4
290183,23-NOV-11,22-NOV-11,Carolina,,fr,174.92.237.250,francois23@sympatico.ca,14060886,000000121398561,5,5,"C'est la première fois que l'on me donne un feed back d'un sondage, et Carolina qui a traité mon dossier, est une vraie professionnelle de son métier. 
Merci et bonne journée",5
290184,23-NOV-11,22-NOV-11,Johanna,,en,76.71.90.24,corandmary@sympatico.ca,14059274,000000121407524,5,5,Everything was fine.,4
290185,23-NOV-11,22-NOV-11,Sushil,,en,174.89.233.192,kinessa@sympatico.ca,14063816,000000121399977,5,5,,5
290186,23-NOV-11,22-NOV-11,Madhu,,en,76.71.97.237,cpagewegelin@sympatico.ca,14059318,000000121404749,4,4,,4
290187,23-NOV-11,21-NOV-11,Simon,,en,184.144.27.194,Briansaracini@bell.net,14043550,000000121377490,5,3,"Initial installation was defective. If you note the number of times a tech was at my home. The one yesterday realized the wiring was completed improperly. As well the satelite was not installed properly, and directions re the PRV took four phone calls before the problem was addressed.Your people have been extremely courteous and understanding, even though it took as mny attempts as it has. I trust we are at the end of the issues.",3
290188,23-NOV-11,22-NOV-11,Larissa,,en,184.147.123.135,hwoitzik@sympatico.ca,14062052,000000121409319,1,1,I can not relate to the foreign workers you employ. They lack courtesy. You need to employ canadian worker.,2
290189,23-NOV-11,22-NOV-11,Anthony Florence,,en,70.51.164.90,lavoratoaq@sympatico.ca,14064134,000000121399114,4,4,,4
290190,23-NOV-11,22-NOV-11,Marco,,fr,70.55.176.107,desrochersfrancine@sympatico.ca,14059858,000000121400200,5,,"Marco me conseille de faire vérifier mon ordinateur car le problème ne semble pas être au niveau de Bell.  C'est donc la raison pour laquelle je ne suis pas certaine que ma demande est résolue.  L'avenir le dira.  Marco a cependant été très professionnel dans son approche et je crois sincèrement qu'il a tout vérifié ce qu'il fallait.
Merci.",4
290191,23-NOV-11,22-NOV-11,Rey Ivan,,en,70.55.176.25,mmadore000@sympatico.ca,14065877,000000121408630,3,2,"Only ""fixing the persistent, long-existing problem"" would have improved my recent experience.  Ivan, as with most of your reps, was courteous and diligent and did everything he could to make sure that this problem has been corrected.  This time he thinks that the problem might already have been fixed as it may have something to do with a delay in billing (or something like that) so we're going to wait until next month's bill to come in to see if I still am charged for ""usage"".  In case you care to hear all the details of this problem I have a reference number from my very first call in Sept.   # 120016134  I truly hope that Ivan is right and the problem is already corrected, but I wouldn't bet my life on it.",3
290192,23-NOV-11,19-NOV-11,Keerthi,,en,67.68.5.96,boblothian@sympatico.ca,14028322,000000121340499,5,3,,4
290193,23-NOV-11,22-NOV-11,Sergio,,en,64.231.55.172,p.l.beale@sympatico.ca,14066604,000000121417962,5,5,"The experience was PERFECT!  The problem was resolved, I could easily understand the two representatives who helped solve the problem, and they were patient.  Thanks, Gentlemen!",5
290194,23-NOV-11,22-NOV-11,Padala,,en,65.95.142.57,flaw2300@bell.net,14060794,000000121403568,5,4,,4
290195,23-NOV-11,21-NOV-11,Jason,,en,74.15.137.27,omarkamal@sympatico.ca,14052778,000000121375084,5,4,,5
290196,23-NOV-11,22-NOV-11,Tathiana,,en,64.231.214.30,stanmargkraft@sympatico.ca,14069204,000000121401661,5,4,,4
290197,23-NOV-11,30-OCT-11,Ibrahim,,fr,67.68.248.128,fornsjaime@sympatico.ca,13814954,000000120913026,5,5,,5
290198,23-NOV-11,22-NOV-11,Sam,,en,199.198.251.106,arhinz@sympatico.ca,14057572,000000121401621,4,4,,4
290199,23-NOV-11,22-NOV-11,Sam,,en,199.198.251.106,arhinz@sympatico.ca,14057574,000000121402312,4,4,,4
290200,21-NOV-11,20-NOV-11,Gattu,,en,70.27.183.109,rae_@sympatico.ca,14041756,000000121361213,1,1,"I have bell intent security. Have a virus they had one method of trying to get on to my computer and it will  up to 3 days before I even get a call to try and resolve the issue
",1
290201,21-NOV-11,20-NOV-11,Ahmed,,fr,65.94.167.17,yracicot@sympatico.ca,14043422,000000121365339,5,5,Tout éetait très bien,5
290202,21-NOV-11,13-NOV-11,John,,en,69.156.88.235,glaves00@sympatico.ca,13962570,000000121211051,3,4,,4
290203,21-NOV-11,20-NOV-11,Chiheb,,fr,184.146.231.193,bussilou@sympatico.ca,14037290,000000121360950,5,5,,4
290204,21-NOV-11,20-NOV-11,Khalil,,fr,76.110.246.61,pphilippe5@sympatico.ca,14041692,000000121358228,5,5,,5
290205,21-NOV-11,20-NOV-11,Dhia,,fr,174.92.230.254,fleurdelupin@sympatico.ca,14038534,000000121367051,5,5,,5
290206,21-NOV-11,08-NOV-11,Henry,,en,70.80.236.129,btchism@sympatico.ca,13906478,000000121104498,1,1,Restored my internet connection and keep appointments.,1
290207,21-NOV-11,20-NOV-11,Geetha,,en,70.52.216.137,bosanco@sympatico.ca,14037192,000000121361741,3,1,Solve my computers problem which they did not . It was pushed off to another department.,2
290208,21-NOV-11,20-NOV-11,Cesar,,en,74.14.146.57,partridge7@sympatico.ca,14041426,000000121364561,4,4,,3
290209,21-NOV-11,20-NOV-11,Nasra,,en,174.89.50.188,anynik1@sympatico.ca,14036794,000000121363874,1,1,"1.  Have a rep. who knows what they are doing/talking about
2. Speak English!!
3.  Kept me on the phone for hours",1
290210,21-NOV-11,20-NOV-11,Med ahmed,,fr,184.151.115.29,christophecorvaisier@sympatico.ca,14037600,000000121366653,1,1,"Pas sur que ma plainte aille au bon représentant. J'ai du appeler 3 fois, pour un problème de vitesse lente. Après mon 1er appel, l'agent avai réussi à me faire perdre toute connexion. J'ai fini pAr aller sur des forums depuis mon cell pour régler moi même mon problème.",1
288775,23-NOV-11,22-NOV-11,Zishan,,en,76.69.6.212,vid.silininkas@sympatico.ca,14070230,000000121399742,3,3,"Train reps better. If rep is told not to touch the incoming server settings which are a different service provider, they should respect that request and not mess with things they know nothing about. Bell processes do not apply to the whole world.
",
288776,23-NOV-11,22-NOV-11,Luis,,en,74.15.79.126,rick.kish@sympatico.ca,14067806,000000121422848,4,1,"You managed to do it again. Take something away and further take control out of the customers hands. I'm now limited on how many emails I can send out and are forcing me to look in other places to find service that will satisfy my needs.! VERY dissapointed.!! I pay for a service that used to satisfy my needs and now it's not meeting the basic needs of my life. 10 Emails at a time.... I need once or twice a year to send out about ta thousand - you're goona block my account when I do this and not give me the opportunity to rectify that unless I use a business acount. Garbage. I am so un-satisfied right now.!! If anyone actually reads this I would like someone to contact me and help solve the problem. If not, there are a lot of options out there now.!!!",1
288777,23-NOV-11,22-NOV-11,Adel,,fr,174.94.93.3,marc.pepin@sympatico.ca,14064966,000000121416503,5,5,"Je suis amplement satisfait du service et de la disponibilité de Arel...

Il a eu la patience de me guider!",5
288778,23-NOV-11,22-NOV-11,Suresh,,en,65.95.91.113,rvandenbeld@sympatico.ca,14068282,000000121413385,5,5,A great help ,4
288779,23-NOV-11,22-NOV-11,Remi,,en,70.49.72.248,zhiqiang58_9@sympatico.ca,14070730,000000121413370,5,5,,5
288780,23-NOV-11,19-NOV-11,Stephane,,en,65.95.136.9,rdent@sympatico.ca,14034200,000000121353743,5,5,,5
288781,23-NOV-11,23-NOV-11,Dinesh,,en,174.89.16.114,s.f.taylor@bell.net,14068346,000000121423693,5,5,,5
288782,23-NOV-11,22-NOV-11,Celina,,en,76.68.107.180,the_dolans@sympatico.ca,14069714,000000121411100,5,5,,5
288783,23-NOV-11,22-NOV-11,Adnan,,en,174.92.83.133,douglasarnold31@sympatico.ca,14060156,000000121419137,5,5,nothing,5
288784,23-NOV-11,22-NOV-11,Alaaeddine,,fr,206.47.249.247,fannycha03@sympatico.ca,14060694,000000121402229,3,3,,4
288785,23-NOV-11,22-NOV-11,Danny,,en,184.145.79.70,h.peter.schaub@sympatico.ca,14061704,000000121401385,5,5,"Improve Bell Security so that one does not have to reinstall it because it says, incorrectly, that the laptop exceeds the licence",4
288786,23-NOV-11,22-NOV-11,Abbey,,en,70.31.44.54,ahgomes@sympatico.ca,14057032,000000121406487,1,1,My appointment for an installation was cancelled by someone. After two hours on the phone no one could fix the problem in the fibe tv office. I was told that I would have to wait until Monday Nov. 28th to reschedule the appointment. Unacceptable!,1
288787,23-NOV-11,22-NOV-11,Zishan,,en,204.101.91.1,termo@bell.net,14069676,000000121404813,5,3,"Nothing, we just got cut off before completion so I called and got another tech.  This one did in fact call me back after to continue but it was already resolved.",5
288788,23-NOV-11,22-NOV-11,Achref,,fr,70.30.152.139,keroack@sympatico.ca,14063714,000000121410779,4,4,"Avoir eu ce type de service il y a 20 ans et jusqu'à maintenant. Je suis encore abasourdi de n'avoir presque pas attendu et qu'on ait résolu mes choses. Bon, encore trop de questions inutiles et répétitives mais c,est pour la sécurité, je suppose.",4
288789,23-NOV-11,22-NOV-11,Linda,,fr,70.30.189.49,richard.james@sympatico.ca,14067766,000000121401998,4,5,,5
288790,23-NOV-11,22-NOV-11,Elijah,,en,69.156.99.39,shirleypalmer@sympatico.ca,14068862,000000121408130,5,5,nothing,5
288791,23-NOV-11,22-NOV-11,Med amine,,fr,174.91.205.57,annick3@sympatico.ca,14057482,000000121422232,3,4,je le sais pas,4
288792,23-NOV-11,22-NOV-11,Asma,,en,184.144.71.163,emenjay@sympatico.ca,14060486,000000121398939,5,5,Reduce the cosy,4
288793,23-NOV-11,22-NOV-11,Remi,,fr,69.159.162.232,sergelegare@sympatico.ca,14068704,000000121408860,4,4,"si vous auriez toute des employers comme lui sa irait bien le probleme cher vous y a trop epnique et pas assez de personnel compétant manque de formation si savier toute les conneries que je me suis deja fait répondre j ai deja été oubliger d'appelé 3 fois pour résoudre un probleme et au sujet des promotions pourquoi ne pas en faire proffité vos bon client que sa fait 20 ans qui sont chez vous au lieu des autres les bon client paye le total et les nouveau on toute les rabais ???,et quand on change de distributeur la vous courré apres nous pour les beau rabais comme sait arriver a un ami vous croyer pas qui est un peut tard,en tout cas je pourrait ecrire 3 pages des mauvaises experience avec vous,la seule chose que j ai pas de probleme avec bell c est le téléphone le reste on passe,merci a vous et je suis sur qu ont va se reparlé bientot. ",3
288794,23-NOV-11,22-NOV-11,Moncef,,fr,76.69.98.33,ltperreault@sympatico.ca,14064616,000000121408229,5,4,rien,5
288795,23-NOV-11,22-NOV-11,Visakan,,en,70.31.10.70,alexbyoung@sympatico.ca,14057186,000000121420768,4,,,4
288796,23-NOV-11,22-NOV-11,Julie,,fr,76.64.242.94,lmduchesne@sympatico.ca,14064452,000000121399950,3,2,`jÀVAIS DEMANDÉ AU MOIS D`OCTOBRE DE DIMINUER LE PRIX DES SERVICES PARCE QUE CELA ÉTAIT TROP CHER PAR RAPPORT À COGECO ET LA PERSONNE QUI M`A PARLÉ AVAIT DIMINUÉ LES PRIX MAIS À MON COMPTE SUIVANT PAS DE DIFFÉRENCE SI CE N`EST QUE LE TÉLÉPHONE ME COUTAIT PLUS CHER ET J`AI RAPPELÉ ET L`A ON M`A DIT QU`IL NE POUVAIT PAS BAISSÉ LES PRIX ALORS MA PROCHAINE ÉTAPE SERA PROBABLEMENT COGECO ET LES APPELS DURE MINIMUM UNE HEURE CHEZ VOUS TROP LONG,1
288797,23-NOV-11,22-NOV-11,William,,en,174.91.51.44,sjm1@sympatico.ca,14068938,000000121407781,5,5,,5
288798,23-NOV-11,22-NOV-11,Nizar,,fr,174.89.248.225,pablo.conde@sympatico.ca,14066634,000000121403561,4,4,,5
288799,23-NOV-11,22-NOV-11,June,,en,174.91.34.202,peterferguson_4@sympatico.ca,14066962,000000121405544,3,3,"Didn""t receive an email confirmation of the transaction with the appropriate number. ",4
288800,23-NOV-11,19-NOV-11,Malek,,fr,69.157.134.28,yves22@sympatico.ca,14036172,000000121354390,5,5,,5
288801,23-NOV-11,22-NOV-11,Venkatesh,,en,69.157.152.54,wrichard@sympatico.ca,14070524,000000121397562,5,5,,5
288802,23-NOV-11,14-NOV-11,Khalil,,en,76.64.209.39,ioandamian16@bell.net,13970532,000000121222529,5,4," I'm Satisfied for Khalil  service
Thank you !",4
288803,23-NOV-11,22-NOV-11,Kevin,,en,69.159.99.122,brault12@sympatico.ca,14058364,000000121420295,5,5,,5
288804,23-NOV-11,22-NOV-11,Krishnan,,en,76.68.88.236,adiptee@sympatico.ca,14056974,000000121407166,4,4,nothing ,5
288805,23-NOV-11,22-NOV-11,Mark,,en,69.156.56.112,elaine_robertson@sympatico.ca,14060418,000000121413382,4,4,"Yesterday on the 22nd of Nov. 2011, I spoke quite clearly with a gentleman and could understand what he said.  Amonth ago I spoke with someone who had a very strong accent and spoke fast and could not make out all he said.  That is very annoying.  
",3
288806,20-NOV-11,19-NOV-11,Celina,,en,70.54.148.17,gbiggin@sympatico.ca,14030288,000000121353229,4,5,nothing,4
288807,20-NOV-11,16-NOV-11,Jamila,,fr,65.94.29.162,bkobibi@sympatico.ca,13989912,000000121275905,4,4,,5
289237,21-NOV-11,19-NOV-11,Brahim,,fr,76.68.139.232,cotegaetan@bell.net,14029080,000000121345726,4,4,,3
289238,21-NOV-11,18-NOV-11,Saadullah,,en,76.69.13.145,timandjo1990@bell.net,14026118,000000121330115,4,4,for any changes to take effect,4
289239,21-NOV-11,20-NOV-11,Sulochana,,en,64.231.50.29,debbiesforbes@sympatico.ca,14037986,000000121361959,5,5,,5
289240,21-NOV-11,20-NOV-11,Michel,,en,76.70.78.120,daniel.foucaud@sympatico.ca,14037834,000000121366551,1,1,,1
289241,21-NOV-11,20-NOV-11,Chintu,,en,74.15.37.97,joe47@sympatico.ca,14039662,000000121362792,5,5,nothing,5
289242,21-NOV-11,20-NOV-11,Mohamed Amine,,fr,67.70.132.53,gerald.odowd@sympatico.ca,14038780,000000121362472,4,5,J'ai eu un peu de difficulté à le comprendre mais tout s'est bien passé.,5
289243,21-NOV-11,20-NOV-11,Mohammed,,en,69.158.91.83,garycadaret@sympatico.ca,14038718,000000121363398,4,4,,4
289244,21-NOV-11,20-NOV-11,Seifeddine,,fr,70.49.60.78,grosleroux@bell.net,14038948,000000121367221,3,5,"`résoudre le problème plus rapidement, j'ai dû retourner aux mêmes fenêtres plusieurs fois en lisant toujours la même chose c'est seulement lorsqu'il a prit le contrôle de mon ordinateur qu'il a réussit à résoudre la situation mais ça été trop long 40 minutes!",3
289245,21-NOV-11,18-NOV-11,Rey Ivan,,en,64.231.119.40,omanphilbin@sympatico.ca,14023158,000000121321237,5,5,,5
289246,21-NOV-11,16-NOV-11,Edgardo,,en,67.70.82.228,laur66@sympatico.ca,13995212,000000121275181,4,4,,4
289247,21-NOV-11,20-NOV-11,Nasra,,en,174.95.201.190,wareliswan@bell.net,14043270,000000121359492,5,5,,5
289248,21-NOV-11,17-NOV-11,Basho,,fr,70.29.255.201,lylylabine@sympatico.ca,14008300,000000121314819,5,4,j ai eu un probleme de connection penfant 3 jours suite a une nouvelle installation mais au tel ont n a été vraiment gentil et m ont donné laide que j avais besoin et un tecnicien est passé chez moi et je recevrai par courrier les choses qui seront réparé mon proble merci!,5
289249,21-NOV-11,19-NOV-11,Padala,,en,69.156.152.52,stotto@sympatico.ca,14035310,000000121341766,4,3,"There was nothing more that could have been done at the time---the service man has just left and, so far, it appears as though the modem was the problem.",5
289250,21-NOV-11,02-NOV-11,Med Aymen,,fr,67.70.114.251,paradis_carl@sympatico.ca,13846310,000000120975675,4,4,,4
289251,21-NOV-11,18-NOV-11,Lila,,en,184.147.6.36,smervin@bell.net,14025410,000000121332697,4,4,not to over charge me in the first place and save everybody's time,3
289252,21-NOV-11,20-NOV-11,Abdelhakim,,fr,206.162.140.54,marleneouellet@sympatico.ca,14040694,000000121366260,1,1,"Avant de vous appeler, j'avais encore interner, le technicien a réussit a tout briser, nous avons terminé après 2 heures au téléphone à désactiver internet...vraiment incompétent!!!!",1
289253,21-NOV-11,20-NOV-11,Ridha,,fr,174.93.216.100,eve_couture@sympatico.ca,14038426,000000121360612,3,1,"J'ai décidé de m'organiser moi-même.  Après 24h de déconnexion internet, le lendemain de la venue d'un de vos techniciens, j'ai procédé, seule, à la recherche du problème. Je crois l'avoir trouvé mais cela pour un temps indéterminé seulement.  Je suis convaincue que dans les prochaines heures j'aurai à nouveau des interruptions de service.  Merci quand même pour vos efforts.  Quant à ma ligne téléphonique, elle est mieux qu'en 1900 tranquille lors de l'arrivée des premiers téléphones.
Eve",1
289254,21-NOV-11,19-NOV-11,Venkat,,en,74.12.250.198,ikavalko@sympatico.ca,14030904,000000121348773,5,2,,5
289255,21-NOV-11,20-NOV-11,Srinivas,,en,184.146.163.249,mpacitto@sympatico.ca,14041080,000000121367281,5,5,nothing,5
289256,21-NOV-11,19-NOV-11,Mark,,en,70.31.3.108,rmadill@sympatico.ca,14034370,000000121344931,4,4,,5
289257,21-NOV-11,20-NOV-11,Sudhakar,,en,69.159.1.227,kscott68@sympatico.ca,14040024,000000121365011,5,5,Nothing,4
289258,21-NOV-11,20-NOV-11,Mohammed,,en,69.159.1.227,kscott68@sympatico.ca,14040026,000000121366913,5,5,Nothing,4
289259,21-NOV-11,19-NOV-11,John,,en,174.92.13.115,susan_norman@sympatico.ca,14035352,000000121348396,5,5,,5
289260,21-NOV-11,18-NOV-11,Sannie Lou,,en,174.95.88.7,colefist@sympatico.ca,14016120,000000121336025,5,5,"Nothing, she was professional",5
289261,21-NOV-11,17-NOV-11,Haythem,,fr,184.144.143.243,pierre-berube@sympatico.ca,14010314,000000121298839,5,5,"Mon appel visait à régulariser le montant des frais réclamés par Bell pour un modem défectueux qui avait été remplacé à la fin du mois d'août ou au début du mois de septembre 2011. J'ai suivi les directives qui m'ont été données et ai posté le modem défectueux le 5 octobre 2011. Celui-ci est arrivé à destination (Mississauga) le 6 octobre 2011. Or, des frais de 75,00$ m'ont été réclamés sur ma facture du 8 novembre pour non retour dudit modem! Je trouve inconcevable et inacceptable que j'aie été obligé de réclamer un crédit pour annuler lesdits frais alors que Bell avait tout le loisir de vérifier avant la date de facturation du 8 novembre que le modem avait déjà été retourné depuis trois semaines à ce moment-là. Au lieu de payer des salaires faramineux en plus des très généreuses primes au président de la compagnie et à ses acolytes, peut-être devriez-vous embaucher un peu plus de personnel [qui lui, contrairement aux têtes dirigeantes qui n'en ont que pour les intérêts des actionnaires, essaie de donner un service de qualité aux clients payeurs] pour effectuer les vérifications d'usage avant de causer des embêtements de nature administrative pour vos clients et les obliger à demander des corrections pour des écritures qui n'ont pas lieu d'être!  ",3
289262,21-NOV-11,18-NOV-11,Luis,,en,65.94.105.72,j.hatt@sympatico.ca,14019060,000000121338973,5,5,,5
289263,21-NOV-11,20-NOV-11,Asra,,en,70.53.50.113,karen.viva-haynes@sympatico.ca,14039892,000000121368338,5,5,Nothing. Bell could make resetting a modem much easier so that I could simply do it myself but this has nothing to do with the customer service representative who was completely oompetent and helpful. ,5
289264,21-NOV-11,19-NOV-11,Yves,,fr,74.14.204.176,boumpratc@bell.net,14028378,000000121343944,5,5,,5
289265,21-NOV-11,17-NOV-11,Mohd,,en,64.231.145.3,jac.ip@sympatico.ca,14006220,000000121296473,4,4,I think bell should monitor your network in a good condition to prevent off the hook on and off. It's been frustrate to use your net un-stable.,3
289266,21-NOV-11,19-NOV-11,Elizabeth,,en,70.50.222.29,stevem1@bell.net,14035296,000000121349066,5,5,THE SERVICE REP WAS JUST PERFECT.,5
289267,21-NOV-11,19-NOV-11,John,,en,165.154.50.79,marcel.moreau3@sympatico.ca,14032660,000000121343574,4,4,,5
289268,21-NOV-11,20-NOV-11,Juan Carlos,,en,70.31.112.62,david.mallinson@sympatico.ca,14037912,000000121364682,5,4,,4
289269,21-NOV-11,20-NOV-11,Victor Gabriel,,en,74.14.184.79,orlando.lopez@bell.net,14041346,000000121360795,5,4,,5
289706,22-NOV-11,20-NOV-11,Afroze,,en,70.49.190.114,leslie.currie@sympatico.ca,14040182,000000121357613,3,1,"The issue was intermittent internet outside my home. I explained that, and after 15 minutes, the CR rep asked if he could return my call. He did call back about 2 hours later and concur that was the issue.  It is 72 hours later and the issue still persists. Unacceptable customer service. A service I pay a lot for should be reliable.  Perhaps Rogers will provide a more reliable service than Bell...",1
289707,22-NOV-11,21-NOV-11,Asra,,en,70.26.119.26,pneuman@bell.net,14053322,000000121395396,1,2,I am really tired of off-shore agents.  Is it really that hard to get some knowledgeable Canadians to do this work?,1
289708,22-NOV-11,21-NOV-11,Gregorio,,en,74.14.118.64,norriewu@sympatico.ca,14052690,000000121375688,4,4,"Before i talked to Gregorio on the same phone call, I talked to two other of your rep. Gregorio listened what my needed and gave me choices but the others didn't, only tried to sale me produce or even say no. Customer service is very important to listen, knowing customer needed. Technicians may not know everything. We learn from time to time when talk to each other. My experience with most of Bell even Rogers and Telus, I have to take time to explain and find out a rep knowing their produce and knowledge, listen what I say and solve problem, easy to waste 30 mins that could be avid though. Thanks for listening and hope it helps.",3
289709,22-NOV-11,21-NOV-11,Serge,,en,174.88.175.116,cavaliere@sympatico.ca,14045544,000000121374994,4,4,"Nothing.  I appreciate the call.  To be honest, I didn't think that anyone would call me back.  A pleasant surprise.  This is what customer service is all about.  This makes successful companies also.

Regards, Carmen",5
289710,22-NOV-11,21-NOV-11,Wissem,,fr,76.64.109.110,francethibault2@sympatico.ca,14047662,000000121377254,5,5,,5
289711,22-NOV-11,21-NOV-11,Jessa,,en,70.54.136.90,micheal_coleman@sympatico.ca,14051954,000000121393420,5,4,Not over-billed me and compensated my time more as staying on the phone to correct mistakes generated by Bell Canada is annoying.,5
289712,22-NOV-11,21-NOV-11,Mark,,en,99.238.117.83,evansplanning@sympatico.ca,14047420,000000121395793,4,1,My problem was a system fault which could not be helped by your representative.,2
289713,22-NOV-11,21-NOV-11,David,,en,74.12.174.129,douglas.hodgins@sympatico.ca,14046976,000000121377074,4,4,Bell continues to use staff that do not have English as their first language and that makes the conversation difficult.,3
289714,22-NOV-11,21-NOV-11,Hema,,en,174.89.136.158,hobbs.london@sympatico.ca,14048660,000000121379130,4,4,you were unable to help me with the problem in my key chain,3
289715,22-NOV-11,21-NOV-11,Bobbie-Jo,,en,70.50.187.148,corpat@sympatico.ca,14046078,000000121379348,5,4,improve automated answering,5
289716,22-NOV-11,21-NOV-11,Asma,,fr,174.93.248.242,amthibodeau@sympatico.ca,14044268,000000121384344,5,5,J'avais eu un problème avec l'ouverture de ma facture de Bell... facture que j'ai finalement réussi à ouvrir (après 6 essais) en parlant avec votre agent... s'il y a quelque chose à faire c'est au niveau de votre site de facturation...,5
289717,22-NOV-11,21-NOV-11,Arjuman,,en,76.64.209.124,emlrypan@bell.net,14047303,000000121393704,5,4,Talk slowly specially when diction is hard to understand.,5
289718,22-NOV-11,21-NOV-11,Alexandre-Hugo,,en,76.65.8.53,kgleba@sympatico.ca,14050284,000000121371078,4,4,,5
289719,22-NOV-11,21-NOV-11,Nesrine,,fr,67.70.68.103,rivestfranc@sympatico.ca,14053922,000000121381531,5,5,rien,5
289720,22-NOV-11,21-NOV-11,Denis,,en,70.26.148.191,dentcomm@sympatico.ca,14046672,000000121373536,5,4,,5
289721,22-NOV-11,21-NOV-11,Asir raja,,en,70.52.176.74,peterastone@bell.net,14053126,000000121380685,1,1,be knowledgable and take a real interest in customers needs,1
289722,22-NOV-11,21-NOV-11,Hayett,,fr,76.67.162.202,johanne.perrier@sympatico.ca,14049676,000000121373439,5,5,,5
289723,22-NOV-11,21-NOV-11,Bumi,,en,70.29.47.203,s_a_kreider@sympatico.ca,14054386,000000121373364,4,4,,3
289724,22-NOV-11,21-NOV-11,Serge,,en,184.144.45.60,paperboy2924@sympatico.ca,14052888,000000121376033,5,4,"All those involved, Maurice, Kay and Gerard performed very well and I believe the problem - ground fault on the line outside - has been solved. The problem of low download speed has not reoccurred in some six or seven days. Many thanks.",4
289725,22-NOV-11,21-NOV-11,Manel,,fr,67.68.141.217,jacob81@sympatico.ca,14049020,000000121382358,5,5,"Je crois que ce qui a été fait a été très bien fait, pour le moment çà me permet d'utiliser le systême comme convenu.J'espère que le problème sur la ligne ne me perturbera pas à nouveau.",5
289726,22-NOV-11,21-NOV-11,Sana,,fr,70.48.99.18,volkan.ozkan@sympatico.ca,14056018,000000121370064,5,5,,4
289727,22-NOV-11,21-NOV-11,Nagender,,en,70.27.63.75,simp5@sympatico.ca,14054874,000000121396393,5,5,,4
289728,22-NOV-11,21-NOV-11,Porushotham,,en,67.68.18.205,isabelkinnear@sympatico.ca,14048868,000000121371896,1,1,"My call, while I was trying to get a reason for not having internet service from 6 to 10 every evening , was disconnected. If he was interested in helping solve the promblem he would have phoned back. He did not and I still have the problem.May be internet services should try and reach me this time and ar least adjust my bill since this has been going on since October 14th. My number is 613 673 5900.
Isabel Kinnear",1
289729,22-NOV-11,21-NOV-11,Marc,,fr,70.48.120.161,danvin@sympatico.ca,14046396,000000121369930,5,5,,3
289730,22-NOV-11,21-NOV-11,Erika,,en,70.26.25.219,nbourdeau@sympatico.ca,14052482,000000121386382,4,4,Have not yet received confirmation of chages via email.,5
289731,20-NOV-11,19-NOV-11,Mohammed,,en,65.93.164.96,dforster@sympatico.ca,14029486,000000121356072,4,4,Better explain the root cause of the problem I was having. But I'm not sure that was within the control of the representative and he did a very good job of explaining how to deal with it if it occurs again.,5
289732,20-NOV-11,19-NOV-11,Timmy,,en,65.92.64.166,barb_kan@sympatico.ca,14028106,000000121346859,3,3,"Because I talked to 4 different people and got some conflicting info, I am not certain that the problem wilo be resolved but will not know for sure until Nov. 23rd when the upgrade that was supposed to happen over a year ago, is scheduled to take place.",3
289733,20-NOV-11,18-NOV-11,Mohamed Sabry,,fr,70.26.191.18,oceanjupiter01@bell.net,14023128,000000121335631,1,2,,
289734,20-NOV-11,17-NOV-11,Salma,,fr,174.91.247.86,lotfi.chaari@sympatico.ca,14008166,000000121293818,3,4,,4
289735,20-NOV-11,18-NOV-11,Kyle,,en,76.64.13.200,canoodle@sympatico.ca,14015532,000000121334192,2,1,"Kyle identified that our ticket was closed (dispatch error) but no one contacted us. Kyle did not have any knowledge as to why the service call did not happen, and why we were not contacted to advise us of this cancellation. Bell called us the day before (Nov 18/11) to confirm our appointment the next day (Nov 19/11)between 12 noon and 5 pm. Personal time was taken from work in order to be home to wait for this service call. Kyle was unable to offer any form of compensation.",1
290211,21-NOV-11,20-NOV-11,Revathi,,en,76.70.101.85,esprague@sympatico.ca,14038402,000000121367793,4,3,,5
290212,21-NOV-11,20-NOV-11,Sulochana,,en,70.54.80.185,tpoile@sympatico.ca,14043060,000000121360632,5,5,,5
290213,21-NOV-11,20-NOV-11,Ghorden,,en,76.64.227.54,charles.todhunter@sympatico.ca,14037524,000000121367145,5,4,Nothing,4
290214,21-NOV-11,20-NOV-11,Dhia,,fr,70.55.95.45,bebekiri_48@sympatico.ca,14037020,000000121362208,1,2,"aider à résoudre le problème de connection d-link pas répondre que c'est pas à lui de me reconnecter  ,car c,est lui qui mas fais faire un reset .à place il dit que c,est mon d-link qui est plus bon ouin pouquoi un autre du service as réussi c'est n'inporte quoi. josian ",1
290215,21-NOV-11,20-NOV-11,Gustavo,,en,184.144.139.41,mwhitelee@sympatico.ca,14041164,000000121367489,5,5,"Nothing, this time.... My computer was really messed up and I had postponed making ""the call"" because of past experience, speaking with technicians whom I couldn't understand because of their accent, and sometimes ""just had an attitude"" and made this senior feel like a bigger ""technotard"" than she really is !

On Sunday evening I was so very fortunate when Gustavo in El Salvador answered my call. Not only was he very courteous, he was very knowledgeable, patient, pleasant, and was able to straighten out my laptop, On occasion when I have spoken to phone staff in India, when they didn't have the knowledge, they would say they weren't ""trained"" to do that !

Gustavo restored my faith in Bell, and I am so grateful to him for going that ""extra mile"" and I commend him for excellent service and his language skills, his second language, AND talking in laymens terms, so I could understand.

THANK YOU GUSTAVO !!!!",5
290216,21-NOV-11,09-NOV-11,Houssem,,fr,206.47.249.246,marc-andre.germain@bell.net,13924546,000000121139403,4,4,Le travail a été effectué après plus de 10 appels et la visite de 4 techniciens. Le dernier technicien à venir a vraiment fait le travail qu'il devait faire - l'expérience n'a pas de prix !,5
290217,21-NOV-11,10-NOV-11,Bob,,en,184.145.7.72,r.frith@sympatico.ca,13937562,000000121164131,5,4,My email had not been compromised therefore should not have had to change the password. Emails we sent to ourselves we're labelled junk mail because of the title. While traveling my email was shut down. Saved by apple FaceTime.,4
290218,21-NOV-11,19-NOV-11,Ricardo,,en,76.67.158.250,guindis@bell.net,14030578,000000121349398,5,4,,4
290219,21-NOV-11,15-NOV-11,Matthew,,en,70.29.130.75,peterwalsh@bell.net,13985098,000000121266976,5,4,nothing. It was a strange problem. Solved by Bell tech on site to change passwords although it had been done before.,5
290220,21-NOV-11,19-NOV-11,Ali,,en,70.48.228.147,do.ju@sympatico.ca,14029600,000000121342915,4,4,"When billing method is changed, advise in writing and you might avoid getting the calls.",3
290221,21-NOV-11,19-NOV-11,Susy,,en,70.26.52.70,paolasabatini@sympatico.ca,14033678,000000121343229,5,5,,5
290222,21-NOV-11,16-NOV-11,Chantal,,en,70.48.236.42,laura.devos@sympatico.ca,13995218,000000121270427,5,5,,5
290223,21-NOV-11,20-NOV-11,Melvin,,en,70.27.68.106,grawbon@sympatico.ca,14038930,000000121361846,5,4,nothing,4
290224,21-NOV-11,19-NOV-11,Helmi,,en,70.26.239.217,l.grondin@bell.net,14032032,000000121344491,5,5,nothing,5
290225,21-NOV-11,20-NOV-11,Keerthi,,en,65.95.93.109,p.schmidt@sympatico.ca,14041384,000000121360533,4,4,,5
290226,22-NOV-11,21-NOV-11,Haythem,,fr,67.71.180.122,chaflas@bell.net,14045646,000000121374335,4,5,"MR HAYTHEM A ÉTÉ TRÈS POLI ET A DONNÉ DES EXPLICATIONS JUSTES. IL A PRIS LE TEMPS DE
METTRE À JOUR MON DOSIER ET DE FAIRE LES
CORRECTIFS NÉCESSAIRES.   MERCI",4
290227,22-NOV-11,21-NOV-11,Hency,,en,70.29.34.146,deantach@bell.net,14046568,000000121380945,5,5,,4
290228,22-NOV-11,21-NOV-11,Kevin,,en,70.54.15.167,fiore@bell.net,14047558,000000121381593,5,5,"Service was prompt and professional, over all agreat experience.
Thank you.
",5
290229,22-NOV-11,21-NOV-11,Abir,,fr,174.93.208.186,dany.leclerc@sympatico.ca,14046398,000000121374357,3,3,,3
290230,21-NOV-11,20-NOV-11,Ashwini,,en,74.15.26.93,nick.fry@sympatico.ca,14041208,000000121365110,4,5,,4
290231,21-NOV-11,20-NOV-11,Hayett,,fr,184.144.225.39,sylvie-miron@sympatico.ca,14042862,000000121358335,5,5,,3
290232,21-NOV-11,20-NOV-11,Yathreb,,fr,70.30.193.62,fortingoulet@sympatico.ca,14038558,000000121364161,5,4,Accorder le crédit sur le champ et donc modifier le solde du compte ce jour-là plutôt que de passer par le long processus d'attendre la facture suivante et de re-vérifier que le crédit à été accordé.,4
290233,21-NOV-11,16-NOV-11,Kayla,,en,184.146.169.194,sandra.keene@sympatico.ca,13999024,000000121285807,4,4,,5
290234,21-NOV-11,16-NOV-11,Will,,en,184.146.169.194,sandra.keene@sympatico.ca,13999026,000000121285336,4,4,,4
290235,21-NOV-11,20-NOV-11,Ricardo,,en,67.68.45.105,mary.bamford@sympatico.ca,14040714,000000121368383,1,1,Have an internet service that works,1
290236,21-NOV-11,20-NOV-11,Nesrine,,fr,70.49.64.98,france.gravel@bell.net,14038582,000000121364275,1,3,attente infernale pour parler à un conseiller et de plus il y a des erreurs dans la facturation ce qui est très inacceptable surtout quand tu confirme le montant à payer avec le département de loyauté et rendu au paiement mensuel ce n est pas le même!!!,2
290237,21-NOV-11,18-NOV-11,Ines,,fr,70.51.14.180,moniquebouthillier@sympatico.ca,14022622,000000121315930,3,1,je croit que vous ne faite pas grand chose tout ce qui compte ses argent argent point,2
290238,21-NOV-11,20-NOV-11,Eddy,,en,205.189.194.208,peter.dunphy@sympatico.ca,14041556,000000121366338,5,5,,5
290239,21-NOV-11,17-NOV-11,Raouf,,fr,76.67.162.202,johanne.perrier@sympatico.ca,14006866,000000121305326,4,4,,5
290240,21-NOV-11,20-NOV-11,Nas,,en,206.130.174.61,firehouse11@sympatico.ca,14038518,000000121362404,4,3,one person handle the entire call instead of transferring me to another agent,5
290241,21-NOV-11,20-NOV-11,Johnny,,en,70.24.180.122,trio53@sympatico.ca,14043084,000000121361877,1,1,Stop hiding your policies. Allow for consideration of long term customers like myself,2
290242,21-NOV-11,16-NOV-11,Mark,,en,70.29.24.176,brownewoman@bell.net,13990126,000000121283465,5,5,,5
290243,21-NOV-11,19-NOV-11,Sai,,fr,184.148.247.67,alan197@sympatico.ca,14027564,000000121351034,5,5,rien,5
290244,21-NOV-11,18-NOV-11,Arselene,,fr,174.92.172.180,rch128@sympatico.ca,14024072,000000121337632,4,2,"Le problème a été réglé ce matin lundi 20 novembre. C'était un problème de mot de passe que votre serveur ne pouvait pas traiter. Ce problème existait depuis mardi dernier. Toutes les interventions subséquentes ont été faites dans l'ignorance de cette difficulté par les autres intervenants. J'ai perdu beaucoup de temps au téléphone et à faire tes tests pour rien dans le fond.
Bon maintenant c'est régler.
Merci
Robert Charlebois",4
290245,21-NOV-11,14-OCT-11,Patrice,,fr,65.93.128.189,marlou2000@sympatico.ca,13624198,000000120552748,4,3,"le service ne peut pas supprimer une addresse sympatico.ca du system.  L'essaie a été fait mais non concluant.
Ça fait plus de deux ans que je n'utilise cette addresse et je recevais
des courriels et même des courriels de facturation de BELL.  Ceux-ci ont été réglés.  Merci",5
288808,20-NOV-11,19-NOV-11,Mehdi,,fr,174.91.254.160,URIOL.JANISSA@sympatico.ca,14027324,000000121356726,1,1,"résoudre le problème.
M. Midi n'as pas répondu à mes atentes",1
288809,20-NOV-11,20-NOV-11,Celine,,fr,70.51.202.32,jocelyn054@sympatico.ca,14031430,000000121356868,4,2,Je ne pense pas,5
288810,21-NOV-11,20-NOV-11,John,,en,184.148.116.89,huetl@sympatico.ca,14039174,000000121364488,1,1,"Actually follow through on the previous call and send the new Modum; be more precise about timing; we had a promise to receive a new Modum  today and have it did not arrive; refund me for interrupted service since my last call.",2
288811,23-NOV-11,08-NOV-11,Temsu,,en,209.47.35.158,phil_martin@sympatico.ca,13914726,000000121100931,4,4,I waited several minutes before getting through.,5
288812,23-NOV-11,22-NOV-11,Priya,,en,76.64.195.217,cejay1431@bell.net,14058816,000000121399276,5,5,You could have not set up my email in French initially,4
288813,23-NOV-11,21-NOV-11,Afef,,fr,70.53.140.53,gagnonestelle@sympatico.ca,14047820,000000121373149,5,5,,4
288814,23-NOV-11,22-NOV-11,Marcos,,en,70.26.56.103,ratandsam@sympatico.ca,14067520,000000121408768,5,5,,5
288815,23-NOV-11,22-NOV-11,Ines,,fr,70.26.247.128,albertrousseau@bell.net,14057132,000000121402741,4,4,,5
288816,23-NOV-11,22-NOV-11,Paul,,fr,174.91.228.134,yblanchot@sympatico.ca,14070588,000000121418619,5,5,"Hello

Tres bon service, l'agent a su etre rapide et efficace
Lors de mes precedentes demarches pour un probleme similaire tous n'avaient pas eu la meme efficacite.
",4
288817,23-NOV-11,22-NOV-11,Hassan,,en,70.24.153.237,sheila.mccoy@sympatico.ca,14068830,000000121407371,4,4,Nothing - everything was very good.,5
288818,23-NOV-11,21-NOV-11,Ridha,,fr,65.95.14.161,pierrette.colombier@sympatico.ca,14053252,000000121381382,5,4,"Bonjour,

En ce qui concerne l'aide du technicien pour internet, il a répondu avec satisfaction à mes questions ainsi que monsieur François Hertel qui m'a bien expliqué ce que sera ma nouvelle facturation.

Pour la facturation de mon compte : Téléphone et internet, c'est autre chose, la personne à été très correcte (François  Hertel)mais ..... ce qui m'étonne c'est que j'avais demander de faire des corrections il y a UN mois environ (Stéphanie - confirmation 120713309) - car je payais bien trop cher pour les deux, téléphone/internet (Essentiel)alors que je payais pour une plus grande vitesse, étant donné que j'avais tout noté il s'avère que ma nouvelle facture ne corresponds pas du tout à ce qu'il m'avait été promis, entre autres, la gratuité de mon modem alors que l'on me demande de le payer ce mois-ci, rien ne corresponds à ce que l'on m'avait promis, cela s'est déjà produit dans le passé quand j'avais refusé un service et à ma grande surprise .... j'ai été facturé !!!

Une entente est une entente, même téléphonique, pourquoi affirmé au client des coûts alors qu'ils devront payer plus cher ??

J'ai payé ma ""nouvelle"" facture de 127 00$ et je vais attendre avec impatience la prochaine pour vérifier si vous m'avez facturé correctement.

Étant une cliente de très longue date et que je paie mes comptes régulièrement je m'attends à ce que Bell soit juste dans sa facturation et service.  Merci.",3
288819,23-NOV-11,21-NOV-11,Salvador,,en,70.48.166.178,lhamilton28@sympatico.ca,14050708,000000121396137,4,4,,4
288820,23-NOV-11,22-NOV-11,Sushil,,en,174.95.141.27,jim.bell6@sympatico.ca,14062866,000000121409143,3,4,,1
288821,23-NOV-11,22-NOV-11,Selene,,en,70.26.4.83,priska.speck@sympatico.ca,14067214,000000121417002,5,5,Let me know that i was over paying (by a significant amount) for the service i was receiving prior to my call- an email or something. Also my bill did not state what my service included or how much extra bandwidth we were using - i would like that information to be on my bill,4
288822,23-NOV-11,22-NOV-11,Brahim,,fr,65.92.210.118,ac470@bell.net,14056940,000000121418232,1,1,"Devant l'impasse à résoudre mon problème de connexion avec Bell, M. Brahim aurait dû passer mon appel à un autre représentant ayant la compétence requise.
Angéline",5
288823,23-NOV-11,22-NOV-11,Saifeddine,,fr,65.93.52.110,jcgtrad@sympatico.ca,14062570,000000121399073,4,,"C'était mon deuxième appel, le premier datant du 3 novembre, pour signaler mon déménagement et la fin de mon service Internet, et m'informer du moyen retourner le modem...",3
288824,23-NOV-11,22-NOV-11,Emmanuelle,,fr,70.52.21.69,keelert@sympatico.ca,14063644,000000121401247,4,4,,5
288825,23-NOV-11,22-NOV-11,Randileigh,,en,76.70.41.204,lfalcone@sympatico.ca,14064278,000000121410643,5,5,not a thing,5
288826,23-NOV-11,22-NOV-11,Ghorden,,en,69.157.123.154,mchaffie@sympatico.ca,14065374,000000121399859,5,4,This was a second call.It would have been better if the problem had been solved the first time. The thing I particularly liked was that the technician waited until I had tested out the solution.,4
288827,23-NOV-11,22-NOV-11,Souhir,,fr,184.144.241.194,rvin1@sympatico.ca,14068286,000000121408121,3,4,moins de mise en attente,3
288828,23-NOV-11,22-NOV-11,Temsu,,en,76.68.117.180,keithjh@sympatico.ca,14063654,000000121402255,5,5,,5
288829,23-NOV-11,22-NOV-11,Abbey,,en,70.54.128.67,cabint@bell.net,14058580,000000121411111,5,4,Abby was a super person to deal with on the phone - very friendly yet very professional!,
288830,23-NOV-11,22-NOV-11,Kevin,,fr,76.67.50.21,sl.bail@sympatico.ca,14068958,000000121399341,5,5,,4
288831,23-NOV-11,22-NOV-11,Aria,,en,64.231.85.247,marc.houle@sympatico.ca,14064960,000000121402223,5,5,,5
288832,23-NOV-11,22-NOV-11,John,,en,174.89.157.40,malcolm.wood@sympatico.ca,14064888,000000121423017,5,5,,5
288833,23-NOV-11,22-NOV-11,Hedi,,fr,70.51.198.242,doum.hale@bell.net,14060164,000000121404071,4,4,c'est de valeur mais les troubles arrive trop souvent et cela est désagréable,3
288834,23-NOV-11,22-NOV-11,Juan,,en,174.88.41.118,maritimer.ont@sympatico.ca,14065132,000000121414818,4,4,Nothing,4
288835,23-NOV-11,18-NOV-11,Shirin,,en,67.70.42.204,bfdavies@sympatico.ca,14014996,000000121316083,3,4,,4
288836,23-NOV-11,22-NOV-11,Pierre,,en,50.101.144.86,bjstewart-99@sympatico.ca,14058176,000000121403141,5,5,,5
288837,23-NOV-11,22-NOV-11,Jose,,en,67.70.46.221,dierjdparts@sympatico.ca,14059948,000000121421327,5,5,,5
288838,23-NOV-11,22-NOV-11,Ronald,,en,69.158.170.210,paradisraymond@bell.net,14066692,000000121414557,5,5,(RONA) is very vert smart lady when she ask me my Acct number right awy she saw  the problen not like the other guy that ask me to give him good review i think he should be fired  also he put the modem on my acct. that was the problem never to me that the he sold me he took adventage of me i am a senior citizen andnever told me that he put the modem on my acct good thing i was lucky that ( RONA) found tha problem right-away she is very smart i wish i could deal with her if i have a problem . also you that the calls are monotors well you should check them once in a wild. (keep ) RONA very good LADY . THANK YOU.,5
289270,21-NOV-11,19-NOV-11,Leslie,,en,65.92.176.129,rudymel@sympatico.ca,14034608,000000121354453,1,1,"Resolving the issue in a fair and timely manner would have been appreciated. I don't feel that there is enough attention paid to existing customers and the majority of focus is on aquiring new ones.  The issue is still unresolved to my satisfaction, and I don't believe that I was asking for anything unreasonable, just the money returned to me that was incorrectly withdrawn from my bank account.",1
289271,21-NOV-11,20-NOV-11,Sarra,,fr,67.70.100.74,yopare@sympatico.ca,14043416,000000121360958,1,2,,3
289272,21-NOV-11,20-NOV-11,Mauricio,,en,65.93.108.213,geossbott@sympatico.ca,14038778,000000121364594,5,4,Speaking a little slower might be helpful especially when being asked to follow instructions.,5
289273,21-NOV-11,20-NOV-11,Ahmed,,fr,69.156.202.205,mgaudreault004@sympatico.ca,14040868,000000121366834,5,5,,5
289274,21-NOV-11,20-NOV-11,Juan Carlos,,en,174.94.8.204,bethhughes@bell.net,14037050,000000121360003,5,5,There is nothing that I can suggest. Thank you to Mr. Juan Carlos for his patience and expertise. He is an excellent help technician.,5
289275,21-NOV-11,20-NOV-11,Umesh,,en,74.15.98.235,se.samuels@sympatico.ca,14042390,000000121366768,5,4,have 'helpers' who speak Canadian English,5
289276,21-NOV-11,16-NOV-11,Karen,,en,74.15.98.235,se.samuels@sympatico.ca,13999160,000000121274371,5,4,promises were made to call back AND they were kept. Great!,5
289277,21-NOV-11,18-NOV-11,Kranthi,,en,174.91.112.20,ranban@sympatico.ca,14023984,000000121338720,5,4,,5
289278,21-NOV-11,19-NOV-11,Camille,,en,70.51.165.57,j.reichstein@sympatico.ca,14031002,000000121354976,5,5,,5
289279,21-NOV-11,20-NOV-11,Pavan,,en,184.144.186.86,kaye_p@sympatico.ca,14039920,000000121362312,4,4,"IT was alright,  my technical skills are limited. I would 
still like to have my apple laptop to print on my pc wireless setup. Maybe after more experience.  Pavan was very patient",4
289280,21-NOV-11,12-NOV-11,Adnan,,en,74.15.88.165,judy015@sympatico.ca,13955604,000000121202964,2,1,refer the customer to someone who has more authority to make decisions on a higher level,2
289281,21-NOV-11,20-NOV-11,Shawn,,en,74.12.84.127,chris.mcpherson@sympatico.ca,14037564,000000121360382,5,5,i have problem's with my short term memory relating to a heart and a stroke. could not remember how to get them if i lose my sympatico address back your am greatful. every fine now. just ahave to write some knotes. how to get them back.,5
289282,21-NOV-11,20-NOV-11,Mustapha,,fr,74.14.205.110,denisgougeon@bell.net,14038031,000000121362620,5,5,Le tout était parfait.,5
289283,21-NOV-11,17-NOV-11,Rain,,en,174.89.64.140,ronsmall69@sympatico.ca,14011199,000000121299019,5,4,Have my order put through the first time for my wireless....,5
289284,21-NOV-11,18-NOV-11,Emilio,,en,76.70.40.147,mannysue@sympatico.ca,14021630,000000121338795,4,,,3
289285,21-NOV-11,11-NOV-11,Gayathri,,en,70.51.222.30,klblunt@sympatico.ca,13945838,000000121169111,5,4,,4
289286,21-NOV-11,18-NOV-11,Liz,,en,70.27.195.144,terryvon@sympatico.ca,14025962,000000121329996,5,4,None,5
289287,21-NOV-11,20-NOV-11,Mahdi,,fr,70.52.38.90,jean-pauldrolet@bell.net,14039464,000000121366550,5,4,rien  tout est correcte ,5
289288,21-NOV-11,20-NOV-11,Luis,,en,70.53.203.149,kevinjduffy@sympatico.ca,14039970,000000121359524,4,4,Avoided the need for it.,3
289289,21-NOV-11,20-NOV-11,Carlos,,en,76.67.134.254,ruhin@bell.net,14042158,000000121363078,4,3,,4
289290,21-NOV-11,20-NOV-11,Omar,,en,70.31.12.246,bg_duncan@bell.net,14037062,000000121366677,3,2,Couldn't fix problem had to send out a person the next day on a 6 or 3 hour window. Who wants to sit around waiting when it was a bell problem created when I accepted a new deal they sold me. Do I get credit for the 4 days I did not have internet when I did not cause the problem?,3
289291,21-NOV-11,19-NOV-11,Sana,,fr,70.53.174.253,chinly@bell.net,14028826,000000121348255,3,4,"avoir une facture fixe ,la meme montante pour chaque moi ",3
289292,21-NOV-11,19-NOV-11,Karingula,,en,184.147.229.153,geoffrey.mccaffery@sympatico.ca,14030318,000000121355828,5,5,Every thing seemed to work out well in resolving my problem with outlook express outbound mail.  thank you,4
289293,21-NOV-11,19-NOV-11,Imran,,en,76.67.106.14,rm-russell@sympatico.ca,14034368,000000121350477,4,4,"I have had two separate occasion internet connection issues recently. Both times the person on the telephone spoke very good English, I had no communication difficulty. They have likely been trained to apologize, often, however, there is so much of it that it rings false. Both times the person realized the connection issue required technical assistance, but does it really have to take an hour before escalating? Thanks for doing something about the language intelligibility, for sometime the customer service was a bad joke.

Both times the local techs resolved my problem in a professional and speedy manner. The first one corrected an issue I was not aware of. I'm in a rural area and went from dial-up to hi-speed. 3mb/s made us very happy. The tech realized the speed could be 6mb/s and made it so. When the internet service is working, we are very happy users.",5
289294,21-NOV-11,20-NOV-11,Ahmed Khalil,,fr,70.51.176.179,rbeaul2@sympatico.ca,14041814,000000121360439,5,4,,5
289295,21-NOV-11,19-NOV-11,Nasra,,en,76.68.42.83,cntaylor@sympatico.ca,14029024,000000121343090,5,5,,5
289296,21-NOV-11,20-NOV-11,Thorat,,en,184.145.24.144,dkul@sympatico.ca,14038128,000000121363601,3,4,,4
289297,21-NOV-11,20-NOV-11,Salvador,,en,76.71.148.86,s.kopp@sympatico.ca,14042200,000000121365427,5,4,,5
289298,21-NOV-11,20-NOV-11,Sam,,en,184.145.127.222,othello1@bell.net,14041354,000000121365428,4,4,,3
289299,21-NOV-11,19-NOV-11,Tom,,en,184.146.153.189,rjagoe@sympatico.ca,14034336,000000121351787,4,4,,4
289300,21-NOV-11,20-NOV-11,Mohammed,,en,50.100.44.143,nigel@bell.net,14041238,000000121366883,4,5,,5
289301,21-NOV-11,18-NOV-11,Walim,,fr,70.24.178.38,scarlete@sympatico.ca,14024959,000000121322727,5,5,,5
289302,22-NOV-11,21-NOV-11,Behia,,fr,184.148.250.107,pierre.deschenes@bell.net,14053212,000000121372087,4,5,,4
289303,22-NOV-11,18-NOV-11,Aidin,,en,69.159.94.225,ibuhin@sympatico.ca,14018934,000000121319089,4,5,decrease wait time to reach agent,5
289304,21-NOV-11,19-NOV-11,Johanna,,en,136.1.1.102,rkoljivrat@sympatico.ca,14034356,000000121355507,4,4,,4
289305,21-NOV-11,20-NOV-11,Elyes,,fr,184.145.155.204,gbusque@bell.net,14038742,000000121367990,5,4,Améliorer la qualité de la ligne téléphonique. Il y avait un problème lorsque la discussion se terminait entre lui et moi tout au long de l'appel.,5
289306,21-NOV-11,18-NOV-11,Haricharan,,en,68.171.231.80,j.pagliaro@bell.net,14019071,000000121316607,1,1,All I needed was my password reset and it took too long.,1
289736,20-NOV-11,18-NOV-11,Silverious,,en,69.157.4.171,marymontague@sympatico.ca,14021976,000000121322875,1,1,"I was to receive an updated modeum at no cost.  It wasn't sent, now you are charging me 19,95 S&H, I can walk to a Bell store, it's that close, but no bell has to rip me off for another 20 bucks.  I didn't want purolator, but no ",2
289737,20-NOV-11,02-NOV-11,Silverious,,en,76.69.5.213,sparky369@bell.net,13848454,000000120974290,5,4,,4
289738,20-NOV-11,16-NOV-11,Faouzia,,fr,76.65.56.80,ptostivint@sympatico.ca,13998026,000000121273472,5,4,indiquer le BON numéro de téléphone à appeler dans le courriel promotionnel envoyé par Bell.,4
289739,20-NOV-11,16-NOV-11,Nandhini,,en,174.89.241.103,petern.brongel@sympatico.ca,13997718,000000121289863,1,1,hire personel have a clue. This is (virus) was rsoleved by myself ultimately. Having your your third world representaives attempt remote log on unsecessfully and achieve nothing is a waste of everybody's time and money.,1
289740,20-NOV-11,19-NOV-11,Diego,,en,67.68.19.238,frank.power@sympatico.ca,14030156,000000121346996,4,4,a more friendly attitude of the technical support person.  He was brusk.,4
289741,20-NOV-11,04-NOV-11,Maryssa,,en,70.24.55.218,mika.k@sympatico.ca,13872050,000000121038608,2,1,"Hello,

Since your representative could not solve my issue I asked to transfer me to supervisor/manager. The answer was that it was not possible since supervisor/manager was handling another call. However, I was promised that someone with supervisor authority will call me next day before noon  on Saturday, November 5. It happened on November 4. It happened on November 4. As of today I am still waiting for this call. 

I am one of the first customers of Bell Sympatico,  and nothing but problems I have for the last 2 years  all technical indicators (speed, bandwidth, etc.) stay the same whereas pricing went up almost twice. What are rewards of being loyal? What is the reason for being with Bell?

The rep name was Mary (XN289) and having no means to offer me anything to improve my experience she was asked to switch to her manager/supervisor. Well nobody call me ever since.

My task that I am pursuing right now is to find a decent Internet provider and leave Bell ASAP. 

Sincerely,
Mila Kanonet
",1
289742,20-NOV-11,19-NOV-11,Elyes,,fr,74.12.165.18,f.oligny@sympatico.ca,14029978,000000121356412,5,5,Très Bon service!,5
289743,20-NOV-11,17-NOV-11,Rajesh,,en,70.53.110.149,norcat2@sympatico.ca,14009788,000000121299396,5,5,,5
289744,20-NOV-11,18-NOV-11,Mark,,en,76.68.44.120,lilygreenhouse@sympatico.ca,14021036,000000121330462,4,4,,4
289745,21-NOV-11,16-NOV-11,Abir,,fr,70.53.203.215,christine.hervieux@sympatico.ca,13990672,000000121281889,4,4,N/A,4
289746,21-NOV-11,20-NOV-11,Melvin,,en,184.145.70.80,ecgruber@sympatico.ca,14038272,000000121357491,5,5,"Nothing!  Even the wait time was reasonable this time...  :)
And Melvin was polite, pleasant, and very patient with me.  Thank you, Melvin!!!!!!!",5
289747,21-NOV-11,20-NOV-11,Rebello,,en,70.29.125.125,bjhb.coxworth@sympatico.ca,14037116,000000121364549,4,4,,4
289748,21-NOV-11,20-NOV-11,Nabil,,fr,70.49.64.7,christophescherrer@bell.net,14037602,000000121361416,4,3,,3
289749,21-NOV-11,20-NOV-11,Fathi,,fr,76.71.224.66,luce.bernier1@sympatico.ca,14040402,000000121366358,5,5,rien bon service et un très bon conseiller merci,5
289750,21-NOV-11,20-NOV-11,Sam,,en,67.70.84.66,serge.poirier@sympatico.ca,14042430,000000121359030,5,5,none,5
289751,21-NOV-11,20-NOV-11,Rajni,,en,70.54.133.143,m.hudgin@sympatico.ca,14040482,000000121362873,4,4,The quality of sound was bad on the line. The representative tried diligently to ensure I could hear her.,5
289752,21-NOV-11,20-NOV-11,Ericka,,en,184.144.30.77,graycon49@bell.net,14038932,000000121360405,5,5,,4
289753,21-NOV-11,17-NOV-11,Eric,,en,69.158.146.254,gschwieger@bell.net,14005545,000000121294648,1,1,"culd have fixed he problem, insted of making up stories",2
289754,21-NOV-11,17-NOV-11,Karen,,en,69.158.148.143,gschwieger@bell.net,14005549,000000121293384,1,1,"I marked down that I Spoke to a Lea, not a Karen. Again she was useless and nothingwas accomplished ",2
289755,22-NOV-11,21-NOV-11,Madhu,,en,174.88.183.115,hrtm@sympatico.ca,14048706,000000121378015,2,2,"You could admit that the problem was at your end!!! After wasting time trouble shooting and telling us our router is no good and you will send another, however my system is back to normal, how come?? SOOOOO!!! there is definitely nothing wrong with my end, my tech guy comes every 6 months to update and clean the system, it must have been your end that was causing the internet to be down and you NEVER admit it. I noticed that there was an unusually long wait time to get to an agent, probably due to lots of people calling yesterday. Wonder if they also had no internet???? ",1
289756,22-NOV-11,20-NOV-11,Soumaya,,fr,65.95.14.94,fauchermartin@sympatico.ca,14038484,000000121358109,4,4,Trouver une façon de certifier rapidement que la personne avec qui nous clavardons est bien un représentant de Bell. ,4
289757,22-NOV-11,21-NOV-11,Marie,,fr,24.226.182.241,helene.marchand@bell.net,14048528,000000121384544,4,,"Je ne sais pas.  Depuis le 16 septembre 2011 que j'avais demandé d'être déconnecté et ce n'était pas fait. Cependant hier, le représentant a travaillé à régler ce problème.  Avec Bell, j'ai toujours préféré parler à un représentant qui n'a pas d'accent étanger parce qu'il semble comprendre notre problème et les subtilités de la langue française, est plus poli et intéressé.  Merci",4
289758,22-NOV-11,18-NOV-11,Daniel,,en,64.228.143.216,deboraking@bell.net,14016690,000000121324947,5,5,nothing - perfect service,5
289759,22-NOV-11,20-NOV-11,Romy,,en,69.60.103.170,franzhuebel@sympatico.ca,14038628,000000121367420,5,5,,5
289760,20-NOV-11,13-NOV-11,Malek,,fr,69.156.160.57,rcgb@sympatico.ca,13965402,000000121209184,5,4,,5
289761,21-NOV-11,20-NOV-11,Nagender,,fr,65.94.182.58,richardlucie@bell.net,14041936,000000121365362,5,5,,5
289762,21-NOV-11,20-NOV-11,Darlene,,en,70.27.233.6,pixtureskk@sympatico.ca,14041646,000000121359424,5,5,"Improve the telephone connection to the customer service reps. in the Phillipines. The rep. spoke perfect English but the connection was so poor (low volume, not clear enough) that I got her to repeat several things in our conversation. The telephone connection to the rep. in the other part of my call to the Loyalty Office in New Brunswick was much better if still not perfect (I was able to converse clearly). For the main telephone company in this country to offer such a poor connection is unacceptable. My experience with the Loyalty Office was superb. Both Darlene, the customer service rep. + Brady, the Office manager were very caring, professional in their response to my completely shocking billing problem, the resolution of which was completely acceptable to me. That's why I always have been + will continue to be a Bell customer. My compliments to them both.

Ken Kline
pixtureskk@sympatico.ca",5
289763,21-NOV-11,20-NOV-11,Zaid,,en,174.88.20.14,mooredianne@sympatico.ca,14041066,000000121358190,1,1,Listen to what I was saying!,2
289764,21-NOV-11,20-NOV-11,Srinivasan,,fr,70.48.138.98,mike.ctc@sympatico.ca,14040932,000000121361696,5,5,,5
290246,21-NOV-11,17-NOV-11,Patricia,,en,76.69.22.59,margo.willmot@sympatico.ca,14008588,000000121291631,4,3,"It was recommended that I receive a new adapter but it was actaully the modem and the adapter that were causing the problems. (My husband was the one who determined this, not Bell.)  ",4
290247,21-NOV-11,19-NOV-11,Nesrine,,fr,76.67.180.60,michel_lafreniere@sympatico.ca,14033066,000000121340700,5,5,Tout c'est déroulé selon mes attentes,5
290248,21-NOV-11,20-NOV-11,Arun,,en,70.31.107.95,rcasey1@sympatico.ca,14041836,000000121367681,3,4,Without me personally knowing what it took to fix my problem it seemed to me that it took a long time on the phone to do so. ,4
290249,21-NOV-11,19-NOV-11,Walid,,fr,67.71.116.126,andre.veilleux@bell.net,14027744,000000121356545,5,5,rien d autres tout a ete resolue en si peux de34 temps merci,5
290250,21-NOV-11,20-NOV-11,Youssef,,fr,70.55.121.20,camille.thellend@sympatico.ca,14037344,000000121362274,5,5,Rien de plus,5
290251,21-NOV-11,20-NOV-11,Alfredo,,en,76.67.122.106,sc.knight@sympatico.ca,14042324,000000121363675,4,4,"I spent a total of 2 hours on your chat line late last week, kept getting disconnected (at YOUR end), & did not get a solution to my problem.  Yesterday, in a short phone call, my problem was solved quickly essentially by the astute recognition by your technician (in sharp contrast to the 7 technicians I spoke with on the chatline!).",4
290252,21-NOV-11,20-NOV-11,Hassan,,fr,70.30.205.137,nicole.cinq-mars@sympatico.ca,14041226,000000121367341,5,5,"le préposé était d'une gentillesse digne de mention.Il m'a réglé mon problème sans difficulté.
merci à votre équipe de soutien.",5
290253,21-NOV-11,20-NOV-11,Maria,,en,142.106.19.86,yampolsky@sympatico.ca,14043386,000000121358521,1,1,sent out the technician as requested. not listening to me has resulted in a prolongation of no home internet services,2
290254,21-NOV-11,18-NOV-11,Addu,,en,174.89.45.153,kmills000@sympatico.ca,14020568,000000121323504,5,5,Your off-shore reps could improve their English. It would avoid my asking them to repeat too many times.,4
290255,21-NOV-11,18-NOV-11,Christopher,,en,76.67.127.51,whnhull@sympatico.ca,14026742,000000121323797,5,5,nothing,5
290256,21-NOV-11,17-NOV-11,Tine,,en,174.89.59.144,chuckmarilin@bell.net,14003212,000000121301260,5,3,,2
290257,22-NOV-11,21-NOV-11,Prem,,en,70.54.89.153,dmaxmedia@sympatico.ca,14046864,000000121372770,4,4,You may have offered us the correct solution originally and not after many days and several internet/phone correspondences. Once we finally spoke to someone thorough & knowledgable our modem trouble (as we assumed here from the start) was fixed quickly.,1
290258,22-NOV-11,21-NOV-11,Aymen,,fr,76.67.148.100,jacques.paquin@bell.net,14049028,000000121382392,3,4,,4
290259,22-NOV-11,21-NOV-11,Chandler,,en,74.12.185.138,tim69@bell.net,14055588,000000121377567,1,3,"Having your employees speak English so you can understand them for a start.. Way to many dropped calls on your end ALL THE TIME!!! And no one calls back and then I have to call back & start over again... Your customer care service seriously is the worse I've ever had to deal with and I've bin with Rogers & Telus. I know from talking to people at work that I'm not the only 1 feeling this way, there's 1000's like me who feel the same so maybe you should take some if your advertising $ and put it where you need it!!!! Because word of mouth will always be ahead of any $ you spend trying to convince customers how good you really think you are!!!!!! ",1
290260,22-NOV-11,21-NOV-11,Shirin,,en,70.29.71.138,d.kash@bell.net,14046216,000000121386047,5,5,"npothing, all questions were answered to my satisfaction.",5
290261,22-NOV-11,21-NOV-11,Linda,,en,70.49.31.115,dclackie@bell.net,14046530,000000121376981,5,5,Can't think of anything,5
290262,22-NOV-11,19-NOV-11,Eric,,en,174.93.163.77,5292925@sympatico.ca,14027130,000000121352132,3,3,Could not understand some pronunciation. Realized that I was being asked if my house had a door bell.,3
290263,22-NOV-11,17-NOV-11,Juan,,en,65.95.89.5,jnb.king@sympatico.ca,14006764,000000121304580,4,4,,3
290264,20-NOV-11,19-NOV-11,Dheeraj,,en,184.145.7.171,kathy.macfarlane066@sympatico.ca,14031782,000000121351192,1,1,I called because my wi-fi disconnects at random times and I can't surf the internet.  My problem was not resolved.  If someone could fix the problem I would have a better experience with your service.,2
290265,21-NOV-11,17-NOV-11,Vikram,,en,69.158.148.143,gschwieger@bell.net,14005547,000000121295009,3,,he was the first of 5 people that I spoke to that said there is a problem and said that he would send a technician over,2
290266,23-NOV-11,22-NOV-11,Sofien,,fr,174.92.177.112,maurice_rancourt@sympatico.ca,14065302,000000121421088,4,4,"appel reçu le 22 au soir pour satisfaction..ai perdu contact avec alors que j'avais présenté mes difficultés.
b) j'ai clavardé et om m'a transféré`par erreur à bell mobilité
c) j'ai parlé avec un représentant qui m'a aidé puis transféré à un technicien pour mon problème d'internet
d)le technicien a réglé mon problème
j.ai été + de 90 minutes au téléphone en tout
il me reste à contacter le technicien pour la  soucoupe..
Voila",3
290267,23-NOV-11,22-NOV-11,David,,en,64.229.237.5,mariehoover@sympatico.ca,14065088,000000121399829,5,5,,4
290268,23-NOV-11,23-NOV-11,Mohammed shafeeq,,en,64.229.237.5,mariehoover@sympatico.ca,14065090,000000121423416,5,4,,4
290269,23-NOV-11,22-NOV-11,Srinivasan,,en,174.88.135.141,mpoizner@sympatico.ca,14066030,000000121415077,4,4,"RESPOND IN A MORE TIMELY FASHION WITHOUT THE NEEDLESS STAGES OF AUTOMATED RESPONSE AND QUESTIONS AS TO NAME ADDRESS ETC., tHE ACTUAL WORK TOOK AN HOUR, BUT IT TOOK 4 DAYS TO GET SOMEONE HERE TO DO IT.  SOMEONE CAME ON DAY ONE, AND MISDIAGNOSED THE PROBLEM.",3
290270,23-NOV-11,22-NOV-11,Amir,,fr,70.48.120.244,bobfitzsylvieroy@sympatico.ca,14058270,000000121408705,5,5,,5
290271,23-NOV-11,22-NOV-11,Sana,,en,76.64.29.144,bbdg@sympatico.ca,14057896,000000121402635,1,1,"I have made two phone calls this morning - one to executive office of Bell and second to Rogers.  
Unfortunate, I have been a bell customer since the days of dial up",1
290272,23-NOV-11,21-NOV-11,Mustapha,,fr,174.94.85.127,rojo3842@sympatico.ca,14054126,000000121373431,5,5,,5
290273,23-NOV-11,22-NOV-11,John,,en,70.51.166.103,czubovits@bell.net,14059418,000000121420731,3,2,"It is wrong to reflect to the service provider on November 22, 2011 8:25 pm.  He did his best to help me.  However, the Bell service is getting worst, I had numerous problems lately, and not the guy on November 22, 2011 8:25 pm, but those who ""assisted"" me have ccaused aggrevation only by their unprepairedness.    On in fact srewed up my e-mails, the other guy did not do demage to me, maybe because I did not let him to take over my computer.



",2
290274,23-NOV-11,22-NOV-11,Denis,,en,65.94.64.119,blick@sympatico.ca,14058216,000000121414457,5,5,,5
288839,23-NOV-11,21-NOV-11,Luis,,en,216.208.194.81,vikkilangelier@sympatico.ca,14055948,000000121370823,3,3,"Keep in mind that I almost always have a good experience with bell and   its customer service, this one was an anomoly.  Luis did not seem to be very knowledgeable at first.  When I presented my issue, he said I don't know and I generally had to coax information out of him.  It is possible that he was simply having a bad day because he did seem to be frustrated with me right from my first question, which I though was odd. (seeing as I had not had a chance to irritate him yet, and I don't tend to dothat anyway.)
So if there was one thing that could have been done to make my experience better, I could not tell you what it is.  The man was having a bad day, or maybe the client before me had aggitated him and he needed a break.  I just thought I would tell you of my experience.",5
288840,23-NOV-11,23-NOV-11,,,en,69.158.170.210,,,,5,5,i just filled the survey  also submited . THANK-TOOU,5
288841,23-NOV-11,22-NOV-11,Abid,,en,204.101.91.1,termo@bell.net,14069678,000000121405584,5,5,,5
288842,23-NOV-11,22-NOV-11,Alex,,en,24.53.6.105,rbcal@bell.net,14067560,000000121423102,5,5,,5
288843,23-NOV-11,22-NOV-11,Alvaro,,en,204.101.19.140,coacht@sympatico.ca,14059190,000000121422172,4,3,Alvaro was the 1st competent CCR that was able to help me.  He was my 3rd call to bell and was able to somewhat handle my issue.  The CCR that I spoke to prior to Alvaro just flat out lied to me and was completely incompetent.  I am very disatified with Bell and am leaning closer and closer to Rogers.,1
288844,23-NOV-11,22-NOV-11,Sarry,,en,50.101.168.102,tm@sympatico.ca,14069848,000000121421148,5,5,all was honestly excellent. thank you,5
288845,23-NOV-11,22-NOV-11,Ajay,,en,216.209.134.109,lorisu@sympatico.ca,14064520,000000121422558,5,5,Last nite -trouble with internet-- Dial-up is very slow .When I try 2 fill out legal forms with lettering numbers the internet would not allow the print. To receive pdf the internet would not open I waited 10 minutes which is ridiculous. Email takes forever to open  plz increase the speed b/c I cannot from this end this is very frustrating & time consuming   ,5
288846,23-NOV-11,22-NOV-11,Shashank,,en,184.147.207.144,wjpowers@sympatico.ca,14070480,000000121401010,4,5,,4
288847,23-NOV-11,22-NOV-11,Preethi,,en,67.70.162.248,crs3@sympatico.ca,14059366,000000121397639,5,5,,5
288848,23-NOV-11,21-NOV-11,Jay,,en,184.144.25.127,mannr@sympatico.ca,14051320,000000121382533,5,5,,5
288849,23-NOV-11,22-NOV-11,Krishidhar,,en,67.71.127.144,j.r.mcinnis@sympatico.ca,14062296,000000121404681,5,4,Person was helpful and patient with my requests...,4
288850,23-NOV-11,22-NOV-11,Kevin,,en,65.94.106.241,bdarbyson@sympatico.ca,14057928,000000121422819,1,1,do what you promised,1
288851,23-NOV-11,22-NOV-11,Tathiana,,en,74.198.9.143,tuulahopp@sympatico.ca,14070052,000000121416648,5,5,,5
288852,23-NOV-11,17-NOV-11,Mauricio,,en,74.14.117.8,twobeers@bell.net,14012848,000000121315101,5,1,,3
288853,23-NOV-11,22-NOV-11,Maimouna,,fr,205.237.38.205,micheldtr@sympatico.ca,14065616,000000121413601,4,4,amilioré le temps d'attend,5
288854,23-NOV-11,20-NOV-11,Mohamed Ali,,fr,76.69.183.46,ineuville@sympatico.ca,14039212,000000121363614,4,4,Rien de différent,4
288855,23-NOV-11,22-NOV-11,Yassine,,fr,173.179.116.139,vcaron3@sympatico.ca,14070174,000000121410252,3,4,"Parle trop vite, je dois faire répéter plusieurs fois.",3
288856,22-NOV-11,21-NOV-11,Edward,,en,207.219.69.180,zvidomb@sympatico.ca,14056496,000000121394531,5,5,,5
288857,22-NOV-11,21-NOV-11,Arjuman,,en,70.48.186.244,lalondeguy@bell.net,14050528,000000121384239,4,4,Instead of being directed 3 times get me there once,3
288858,22-NOV-11,21-NOV-11,Maria,,en,70.29.59.9,hborduas@sympatico.ca,14048484,000000121381241,5,4,,5
288859,22-NOV-11,21-NOV-11,Srinivasan,,en,74.14.88.246,marg.young@bell.net,14051422,000000121378424,5,4,nothing - he recognized my relativle unease about the situation and took over for me!,5
288860,22-NOV-11,21-NOV-11,Marco,,en,70.49.190.44,dave.easlick@sympatico.ca,14046422,000000121392463,4,4,,
288861,22-NOV-11,21-NOV-11,Chandler,,en,76.69.148.119,predote@sympatico.ca,14053380,000000121385736,4,5,,4
288862,22-NOV-11,17-NOV-11,Marouen,,fr,70.29.219.169,fournier.jolicoeur@sympatico.ca,14004840,000000121313174,4,4,"Lors de la deuxieme visite du technicien, je lui ai parlé du fait que nous payons internet haute vitesse et que pourtant nous étions incapables de regarder des émissions à tou.tv ou des video sur youtube car internet n'était pas assez rapide. Nous avions soumis à quelques reprises ce probleme chez Bell sans être capable d'effectuer ces requetes. Cette fois le technicien a enlevé nos filtres sur nos téléphones. Cela semble mieux fonctionné, mais je n'ai pas eu vraiment le temps de vérifier si nous avions gagné plus de vitesse.Le technicien a été tres sympathique et s'est tout de meme bien débrouiller car je crois qu'il débutait dans ce domaine.",4
288863,22-NOV-11,21-NOV-11,Mohamed,,fr,76.65.88.22,duros621@bell.net,14047056,000000121394344,5,5,,5
288864,22-NOV-11,21-NOV-11,Faouzia,,fr,70.48.239.170,rochcharlebois@sympatico.ca,14054086,000000121382253,4,4,,3
288865,22-NOV-11,21-NOV-11,Asma,,fr,70.30.171.44,charlp7@sympatico.ca,14045722,000000121385166,5,4,Message Word en japonais pas clair pour être en français...,5
288866,22-NOV-11,21-NOV-11,Ali,,en,65.92.47.187,sgtoth9@sympatico.ca,14054728,000000121386823,1,1,The technician should have been able to correct the problem. The problem was only connected to my Bell Mail.,5
288867,22-NOV-11,18-NOV-11,Sabha,,en,70.26.252.188,franca001@sympatico.ca,14017828,000000121335242,4,4,,4
288868,22-NOV-11,21-NOV-11,Samy,,fr,76.69.174.208,david.cmoi@sympatico.ca,14046448,000000121391573,5,5,"C'Est très long, j'ai fait mon appel vers 17H50 et j'ai terminé le premier appel vers 18H25. Environ 30 minutes avec le 1ere ligne pour 5 minutes avec le 2ieme ligne. Finalement on m'A reppelé (appel relié à ce sondage) pour me dire qu'un technicien passerait vérifier ce qui ne va pas parce qu'il n'ont rien trouvé. ",5
289307,23-NOV-11,21-NOV-11,Alejandro,,en,65.95.143.86,paul-taylor@sympatico.ca,14052982,000000121395047,3,4,"This was a followup call, due to the fact that a replacement modem which was to be sent to me was not received.  No explanation was given as to why the modem was not sent, other than the order was not ""pushed"" through.  Despite the fact a modem defect was diagnosed previously on November 16th, Alejandro went through the diagnostic questions again (What lights are on?, etc.).  He would not commit to sending me a replacement modem, but instead referred me to a second level representativem who again went through the diagnostic questions.
Though this call took much longer than it should have, I now have my new modem which is working well. ",3
289308,23-NOV-11,21-NOV-11,Amir,,fr,76.64.236.54,jocelyneba@sympatico.ca,14049630,000000121395328,5,5,Rien de plus,5
289309,23-NOV-11,22-NOV-11,Mark,,en,70.27.28.143,sallyseibert@sympatico.ca,14068454,000000121418090,3,,very unhappy you tried to take $153.from my account and was told it would be $68. therefore it was not covered and my bank charged me  a $42. fee,1
289310,23-NOV-11,20-NOV-11,Edwin,,en,65.92.114.104,manglehart@sympatico.ca,14040566,000000121366784,1,1,It took numerous other calls after Nov 20 to solve the problem.,2
289311,23-NOV-11,22-NOV-11,Kyle,,en,184.144.153.241,yurkiwgirls@sympatico.ca,14070652,000000121402004,4,4,,3
289312,23-NOV-11,22-NOV-11,Mohamed,,fr,174.94.76.56,vallel@sympatico.ca,14070124,000000121421649,3,4,////////////,4
289313,23-NOV-11,17-NOV-11,Melanie,,en,67.70.88.67,cm.crowe@sympatico.ca,14003356,000000121304787,5,5,"I was very pleased to get adequate service and help for internet, but the same representative could not help with phone service. I called for telephone service a few days before but could not get adequate assistance. Bell's telephone service is a complete frustration to me, I find Bell dishonest in keeping contracts as they raise prices after promising to keep the same rate. Yet if I cancel my service, I will be charged.  I write this here simply because I never seem to be able to reach a supervisor or anyone who can help. Therefore I would not recommend Bell.",2
289314,23-NOV-11,22-NOV-11,Lokeswaran,,en,65.95.25.84,caroljoew@sympatico.ca,14058708,000000121403461,5,5,have a clearer speaker on the line for us canadain in ontario,5
289315,23-NOV-11,22-NOV-11,Seifeddine,,fr,70.55.84.82,aline.lebeau@sympatico.ca,14057246,000000121422670,5,5,"Ne pas avoir à chercher sur le site: Exemple. je clique sur :
avoir une adresse supplémentaire de courriel , je voudrais toutes TOUTES les étapes de A aZ , comme quand on installe une imprimante, voilà!! de cette manière je n'aurais pas eu à demander un représentant devant une fenêtre pas claire, et , j'suis pas conne  O'K' c'est faut qu'on me dise clairement comment ca marche et ne pas me renvoyer à des fenêtres ou plus rien ne marche et il y a pas d'explications.
",5
289316,23-NOV-11,22-NOV-11,Venkatesh,,en,65.95.25.84,caroljoew@sympatico.ca,14058710,000000121405338,1,1,"HE TOLD ME  THE FAUNT WAS IN MY COMPUTER , BUT IT WASN;T AT ALL LIKE I TRIED TO TELL HIM . BUT I TOOK IT BACK TO THE COMPUTER PLACE WHERE I HAD JUST GOT IT FROM AND SERVICE TWO DAYS BEFORE AND COST ME 85 .00 TO DO IT AND IT WIRKED FOR THEM . ",3
289317,23-NOV-11,22-NOV-11,Sebastien,,fr,65.93.155.15,monique280@sympatico.ca,14065950,000000121420189,4,5,,5
289318,23-NOV-11,22-NOV-11,Janmar,,en,174.91.133.47,nbadley@sympatico.ca,14066162,000000121403608,5,5,Everything was handled in a professional and satisfactory way.,5
289319,23-NOV-11,21-NOV-11,Adel,,fr,74.15.214.97,mychelzub@sympatico.ca,14052436,000000121395862,4,3,je ne sais pas car suis novice en internet,4
289320,23-NOV-11,22-NOV-11,Md Jihed,,fr,174.88.181.96,kartachentz13@bell.net,14063564,000000121401493,4,4,,4
289321,23-NOV-11,22-NOV-11,Patricia,,en,184.145.65.11,wergood4u@bell.net,14070416,000000121404191,3,4,"been more timely in having a service
person look into the problem.  he had
it solved quickly.",3
289322,23-NOV-11,21-NOV-11,Cesar,,en,184.148.10.192,fineimage@sympatico.ca,14047556,000000121381796,2,2,"The agent I spoke to admitted he couldn't help and the problem should be escalated.   The agent for the next level was supposed to phone in 15min and I never received the call.  However, a new modem was received from Bell the next day, unfortunately it did not resolve the problem. In the meantime I've found a work around to address the problem until I can find the solution.",3
289323,23-NOV-11,21-NOV-11,Xenia,,en,70.27.159.140,gm.lynch@sympatico.ca,14048172,000000121382213,5,5,,5
289324,23-NOV-11,22-NOV-11,Edward,,en,70.29.131.18,k.b.nottingham@sympatico.ca,14063478,000000121412100,4,3,,5
289325,23-NOV-11,22-NOV-11,Erika,,en,76.70.77.230,jjadmartin@sympatico.ca,14062900,000000121418951,4,4,"no, can't think of anything",4
289326,23-NOV-11,22-NOV-11,Hela,,fr,69.159.155.61,virmy@sympatico.ca,14070270,000000121397575,5,5,,5
289327,23-NOV-11,11-NOV-11,Mouna,,fr,70.48.191.213,cammz.bou@sympatico.ca,13941694,000000121179588,5,5,,4
289328,23-NOV-11,22-NOV-11,Tom,,en,70.53.42.141,glass.family@sympatico.ca,14061386,000000121408948,3,3,I still did not get  clear explanation as to why my plan was changed without my consent September 27.  I did no obtain a refund of the over charge.  I was not informed a new router would show up at my house which it did today,3
289329,23-NOV-11,20-NOV-11,Jean,,en,174.94.93.34,rodisyl@sympatico.ca,14042060,000000121357423,4,4,"My issue was resolved. However, i want to point out that it was refer to a staff member of Radial Point. I was pleased of the collaboration and that the issue was resolved in the 48 hour window as promised. Keep up the good work!",5
289330,23-NOV-11,22-NOV-11,Amir,,fr,174.92.238.238,r.c.v.g@sympatico.ca,14067336,000000121421348,3,3,"je remercie sincèrement Bell du service recue le 17 nov dernier. et la politesse  du service du techno qui est passé a la maison. une vraie équipes d'experts en technologie. mais la vitesse est basse a 8:19 pm mercredi 23 nov voicie la vitesse. aval 315 kbps 
amont 410 C'est un peu décevant j'aimerait si possible quil est une correction 
sur la vitesse je suit un client et non un patient.mais j'aime bien votre équipe
et je suis convaincue de la réparation.
Veuillez agréer, Madame, Monsieur, mes salutations distinguées.

rené geoffroy",5
289331,23-NOV-11,22-NOV-11,Elmer,,fr,174.94.113.47,nello.camisa091@sympatico.ca,14066210,000000121412189,1,1,Your  service is no good you sold me a bunch of junk that doesn't  work ,1
289332,23-NOV-11,20-NOV-11,Imed,,fr,76.68.153.193,savard.levesque@sympatico.ca,14042314,000000121368546,5,5,,4
289333,20-NOV-11,19-NOV-11,Kayla,,en,184.147.117.200,bruce.newton@sympatico.ca,14028460,000000121341678,3,4,"This experience was fine but my past three experiences, were horrendous.  I was calling because after all the time I had spent on the phone with customer services in the past, the adjustments still were not appearing on my recent invoice",1
289334,20-NOV-11,19-NOV-11,Nadim,,fr,69.159.131.48,pierre.beaudet@sympatico.ca,14033880,000000121350655,5,5,,5
289765,21-NOV-11,20-NOV-11,Gustavo,,en,174.92.97.178,linda_ralph@sympatico.ca,14040224,000000121361070,5,5,nothing,5
289766,21-NOV-11,20-NOV-11,Jordan,,en,70.51.27.184,richard.lyons048@sympatico.ca,14041922,000000121361125,4,3,"Not having to wait so long till 
I got a pearson on the line",4
289767,21-NOV-11,20-NOV-11,Manoranjith,,en,70.49.190.17,kelley.matthews@sympatico.ca,14039932,000000121357849,3,3,Check for area outages first before wasting time rebooting my computer & modem ,3
289768,22-NOV-11,21-NOV-11,William,,en,74.14.180.85,schartmann@sympatico.ca,14054602,000000121394431,1,1,"I called Bell support twice that evening - don't know the representative names.
This feedback is on the first call.
The connection to the internet stopped working earlier that evening at the same time on both computers we were using.
I checked the Bell DSL modem and the wireless router, they were both up and running properly.
I then decided to wait about half an hour to see if the connection to the net would come back and when it didn't I called Bell support at the 310-Bell number to find out how long the outage would be.
The first representative I reached after a fairly long wait, I assume other people were calling in with the same problem, insisted that everything was fine on the Bell end.
He wasted a good deal of my time and Bell's time asking me all sorts of questions as to which DSL modem I had, etc.
He then insisted that the problem was that my router configuration was wrong and he wanted to get into the router to correct it. I refused - for one I could not see how the router configuration I have used for the last five years would suddenly change (the rep came up with a ridiculous comparison with cars that need maintenance, so do routers he tells me), but I mostly refused because last time a Bell tech changed the network configuration on my Mac he messed it all up since he obviously had no clue how to set it up properly.
So after maybe 10 - 15 minutes with that Bell rep which just got me more frustrated, I told him I would take a look at the configuration myself and call back if I couldn't find a problem.
I checked the configuration on the Mac and the router, reset the router and the modem, still no connection to the net.
Called back Bell tech support.
The tech representative this time seemed more knowledgable, he asked me for the b1 number (which the first one never did) and while he was checking something, I decided to check the connection to the net again.
This time, the computer could connect to the net but extremely slowly, the Bell.ca site took a good five seconds to come up, however, cnn.com came up in a flash.
The rep had me check a few other sites to make sure everything was up and running again.

I don't know if the second rep actually reset something on my Bell DSL connection or if there was another more general problem that was fixed, but the issue certainly had nothing to do with my configuration on either the Mac or the router as the first tech insisted.

So, my feedback relates to the first tech I spoke to - interaction with the second tech was fine but I don't know if he actually fixed anything or if the service just came back.
I asked the second rep to make some notes on my account about the unsatisfactory service of the first one - don't know if he actually did that.",2
289769,22-NOV-11,21-NOV-11,Pierre,,fr,24.122.152.99,g.gregoire@bell.net,14047776,000000121375282,1,1,"Cela fait deux ans que je porte plainte concernant l'accès internet.  Je n'ai eu aucun suivi de la dernière visite il y a trois semaines.  Hier, le superviseur devait me rappeller dans les 45 minutes et il a appellé trois heures plus, comme je devais quitté j'ai donc manqué son appel, il devait me rappeller et aucun appel reçu.  Internet est quasi interrompu, aucun suivi et vous nous demander de payer.  Je demande un crédit pour les services non rendu et un suivi dans les plus brefs délai, c'est inadmissible ce non suivi.",1
289770,22-NOV-11,28-APR-11,Benitha,,en,65.92.33.148,davisonlj@sympatico.ca,11881827,000000116775590,4,,I cannot send mail my new password does.nt seem to work,3
289771,22-NOV-11,21-NOV-11,Jean,,en,70.30.69.113,lsimser@sympatico.ca,14051030,000000121379458,5,5,,5
289772,22-NOV-11,21-NOV-11,Carolina,,en,129.42.208.172,todd.shulman@sympatico.ca,14055642,000000121382752,1,2,"Neither the first level support, not the 2nd level support were capable of resolving what I considered to be a straight forward problem - connecting to a wireless network.  I had to eventually figure it out myself.",1
289773,22-NOV-11,21-NOV-11,Patricia,,en,65.93.207.17,robert.gutri@sympatico.ca,14053992,000000121380463,2,2,Have the person answering my call speak english clearly so I can understand them. I didn't even realize her name was Patricia until now.,3
289774,22-NOV-11,21-NOV-11,Sihem,,en,70.29.143.102,bnmk@sympatico.ca,14045070,000000121379553,5,5,Rien. Mon problème a été rapidement résolu par votre représentante qui s'est montrée très courtoise et professionnelle.,5
289775,22-NOV-11,21-NOV-11,Vikram,,en,67.70.70.95,dan.morris066@sympatico.ca,14046314,000000121373623,4,4,"I feel that the issue was handled well.
 I have an important request.
Who would contact me to establish a much needed improvement in my cell phone rates?613-724-9292--613-724-1466",4
289776,22-NOV-11,18-NOV-11,Jose,,en,74.12.5.162,avis.clarke@sympatico.ca,14014638,000000121327520,4,3,what I called about Jose said he could not fix from his end but he did make it easier to get to read my e-mail. Could you please remove those icons attached to each e-mail I dont like them. Thanks,5
289777,22-NOV-11,16-NOV-11,Alpha,,fr,70.51.15.41,probablement@sympatico.ca,13997994,000000121284800,3,3,"Ce représentant a été correct. Par contre, les 6 précédents m'ont fait perdre un temps fou et créé beaucoup d'ennuis (obligation de faire des démarches pour annuler une commande que je n'ai jamais complétée).",2
289778,22-NOV-11,21-NOV-11,Ravi,,en,69.156.1.139,insurancesolutions100@sympatico.ca,14048836,000000121370320,3,4,I needed the modem within 24 hours and I was given a runaround about it. I recieved another item last week that was delivered in 24 hours. I insisted that Bell could do it and they did!!,4
289779,22-NOV-11,21-NOV-11,Diego,,en,98.124.47.252,cjcalm@sympatico.ca,14045870,000000121391880,5,4,Nothing the techian was fantastic to deal with.  ,3
289780,22-NOV-11,15-NOV-11,Nandhini,,en,184.147.120.127,richardandfran@bell.net,13985702,000000121265898,3,3,did not solve my problem !,3
289781,22-NOV-11,21-NOV-11,Chirine,,en,96.21.95.43,pau36@sympatico.ca,14052980,000000121376076,5,4,I was satisfied,5
289782,22-NOV-11,21-NOV-11,Raul,,en,70.31.12.54,pdemarco171@sympatico.ca,14053060,000000121396192,4,4,Secured line to base board,4
289783,22-NOV-11,21-NOV-11,Shinoj,,fr,69.159.95.175,tano.pulizzi@sympatico.ca,14055378,000000121381501,4,4,,5
289784,23-NOV-11,22-NOV-11,Emna,,fr,67.68.194.180,marlene.andre7@bell.net,14065160,000000121407875,5,5,Rien de +. ,5
289785,23-NOV-11,22-NOV-11,Umesh,,en,216.234.34.162,shawnsclipart@sympatico.ca,14068822,000000121419734,4,5,,4
289786,23-NOV-11,22-NOV-11,Zaid,,en,70.52.231.52,bcrack8@sympatico.ca,14057924,000000121409744,4,2,,5
290275,23-NOV-11,21-NOV-11,Xenia,,en,50.101.227.112,denier@sympatico.ca,14046630,000000121395665,5,5,"I had a great talk with Grant on the phone with this call.  He was absolutely a North American gentleman and could not have been more helpful.  He was patient, humerous and worked my problem out entirely.  He made up for my most unpleasant and horrible experience with a live chat with ""Felicia"" earlier in the day - there is no way that person understood the English language - I got the distinct feeling she was working through a translation program - there was a big delay between my questions and the answers - it was most distracting - I had to ask her at one point if she was there.

But Grant - absolutely a fabulous customer service representative!!
",5
290276,23-NOV-11,21-NOV-11,Ali,,en,70.24.150.29,sheila1080@bell.net,14054774,000000121382297,4,4,"the young fellow who helped me on the 23 nov. was very polite and ever so experienced and helpful, he even cleared up my antivirus problem that a lot of others couldn't. i'd definitely want his professionism again.",5
290277,23-NOV-11,22-NOV-11,Cath,,en,70.48.68.154,djderry@bell.net,14059976,000000121403433,5,5,Nothing,5
290278,23-NOV-11,22-NOV-11,Serge,,en,174.89.28.222,flodad@sympatico.ca,14060800,000000121406436,,1,   I   DID  NOT  CALL !!!!,
290279,23-NOV-11,20-NOV-11,Khan,,en,70.54.80.141,bcorner@sympatico.ca,14037000,000000121364700,5,4,nothing,4
290280,23-NOV-11,17-NOV-11,Anusha,,en,216.221.71.78,nikellty1@sympatico.ca,14009718,000000121310102,1,1,Customer service reps need to know what they are talking about and actually listen to your customers. Bad experience all around with gettinng both technical and billing issues. This long time customer is taking their business else where. Good riddance headaches and poor service.,1
290281,23-NOV-11,18-NOV-11,Mounira,,fr,69.156.122.125,pierrelahaie@bell.net,14023624,000000121321855,2,5,,3
290282,23-NOV-11,22-NOV-11,Yves,,fr,70.30.192.102,m_polnicky@sympatico.ca,14064800,000000121408038,3,1,le problème reste à régler dans l'attente d'un thecnicien pour aujourd'hui le 23 novembre 2011,3
290283,23-NOV-11,22-NOV-11,Sunitha,,en,70.29.72.53,jsacchetti@bell.net,14063312,000000121417357,5,5,tell me what I had done wrong and how to avoid doing it agaain.  The young lady on the phone was patient and courteous and completely understanable,5
290284,23-NOV-11,22-NOV-11,Linda,,en,72.39.224.227,kjhowlett@sympatico.ca,14063834,000000121415730,1,1,Again this person wouldnot listen to me.  She made me reload the Internet Explorer as no matter how I told her that it was a Sympatico problem she would not listen.  I am at a friends house with my laptop and surprise no problems loading a website or accessing bell mail.  AT my house forget it.  I will be calling again later today and if this is not resolved will be cancelling ALL bell services immediately as I cannot afford to NOT have internet or email access,1
290285,23-NOV-11,11-NOV-11,Walid,,fr,70.54.228.146,traductionsclc@bell.net,13950472,000000121175842,3,4,"Je n'ai   Rien ci ris donc, si jais ça se reproduit, je ne serai pas capable de résoudre le problême moi même",4
290286,23-NOV-11,22-NOV-11,Kevin,,en,74.14.47.45,robert.gran@bell.net,14067940,000000121420277,5,5,,4
290287,23-NOV-11,22-NOV-11,Sukumar,,en,64.229.5.161,jeffers1@sympatico.ca,14062708,000000121420722,5,5,,5
290288,23-NOV-11,22-NOV-11,Padala,,en,174.91.122.66,rmcmanus@bell.net,14067892,000000121414493,5,5,"This rep. spoke very good English and I complemented him.He was very
good at his job.",4
290289,23-NOV-11,22-NOV-11,Med Rami,,fr,174.89.219.202,henrichon.louise@sympatico.ca,14061868,000000121411153,3,4,,4
290290,23-NOV-11,22-NOV-11,Brett,,en,69.159.1.98,cbevilac@sympatico.ca,14058770,000000121404039,5,5,,5
290291,23-NOV-11,22-NOV-11,Mohammed,,en,64.231.47.105,lmulholland@sympatico.ca,14064468,000000121418179,5,5,"I am unable to think of any, it was very good.",5
290292,23-NOV-11,22-NOV-11,Carolina,,en,184.146.173.37,joeandpeggy@sympatico.ca,14063046,000000121406373,5,5,,5
290293,23-NOV-11,22-NOV-11,Kylie,,en,65.93.205.166,bjamison@sympatico.ca,14058168,000000121411209,5,4,,5
290294,23-NOV-11,22-NOV-11,Ayesha,,en,69.158.168.3,stjeane@bell.net,14069300,000000121413647,5,5,,5
290295,23-NOV-11,20-NOV-11,Pavan,,en,174.94.9.238,marie.baird@sympatico.ca,14040648,000000121357651,5,5,I THINK YOU SHOULD HAVE A CONNECTION WITH YOUR STAFF SO NO MISTAKES WON T BE MADE AGAIN ......,5
290296,23-NOV-11,22-NOV-11,Anis,,fr,76.67.212.242,germain014@sympatico.ca,14061254,000000121412669,1,1,envoyer un technicien compétent,3
290297,23-NOV-11,22-NOV-11,Seifallah,,fr,184.144.174.83,katylemay@sympatico.ca,14063602,000000121403175,2,2,"les gens qui travaille pour Bell ne possède pas un français parlé convenable. À chaque fois que je téléphone chez Bell, c'est souvent très difficile de comprendre la personne avec qui je parle.
vos zémirs madame = vos emails ?",1
290298,23-NOV-11,22-NOV-11,Ritwik,,en,70.50.97.75,obplastics@bell.net,14066488,000000121402706,5,5,I had to talk to the senior technician to get the issue resolved. ,5
290299,23-NOV-11,21-NOV-11,Julie,,en,67.69.244.178,jtojsmith@sympatico.ca,14049938,000000121376369,4,4,,4
290300,23-NOV-11,22-NOV-11,Tyrone,,en,74.12.98.101,ptdins@sympatico.ca,14067248,000000121409783,4,4,Faster access to technical support team,4
290301,23-NOV-11,22-NOV-11,Adel,,fr,70.55.184.243,raymond.dion5@sympatico.ca,14067540,000000121419127,4,4,,4
290302,23-NOV-11,22-NOV-11,Jessica,,en,70.24.92.108,janeenpp@sympatico.ca,14062474,000000121413446,5,5,not a thing-- thank you Bell,5
290303,23-NOV-11,22-NOV-11,Anusha,,en,184.144.84.92,frosty@sympatico.ca,14060964,000000121403186,5,5,,5
290304,23-NOV-11,22-NOV-11,Jessa,,en,174.92.64.27,louise.jarvis@sympatico.ca,14064558,000000121410126,1,1,"Our experience over the past year has been a nightmare to be honest. If you read the history on Andrew Ward 705-698-2624. We have tried contacting the executive offices. My account 705-524-3555 . Please take the time to review our histories I have been a customer of Bell all my life and hate to change suppliers after our contract has expired with Bell Mobility. At this time the contract is keeping us as a consumer. My intention is not to be rude, but to as honest as possible.",1
290305,23-NOV-11,22-NOV-11,Reshma,,en,216.221.65.74,boyko@sympatico.ca,14058338,000000121411882,1,2,"Internet access reconnected following her instructions, when I tried again in a couple of hours it wasn't working again.  My experience would be improved if you could adjust my invoice to reflect the periods that my internet service isn't working.",2
290306,23-NOV-11,15-NOV-11,Raul,,en,142.46.224.10,zorica@sympatico.ca,13988408,000000121266391,3,1,I would have liked a second opinion from a supervisor when the rep told me my issue is not Bell internet access related.,5
290307,23-NOV-11,22-NOV-11,Cesar,,en,184.145.102.33,berryman@sympatico.ca,14058034,000000121404527,5,5,"Every thing was good, particulary the fact that I could understand the Bell person.",4
290308,23-NOV-11,22-NOV-11,Jeff,,en,67.193.201.201,drdeb44@sympatico.ca,14060192,000000121398862,1,1,Resolved my issue-apologized for Bell's error and gave me back my money!,1
288869,22-NOV-11,20-NOV-11,Shirin,,en,76.68.122.87,johnrc@sympatico.ca,14039708,000000121360721,1,4,"Have people understand the simple issues presented to them. It was the online Chat that was unbelievably horrible. Here's the transcript. Note at the end he simply disconnected: 

A chat representative will be with you in about 0 minute(s). Thank you for waiting.

Chat representative Alastair has joined the session and is ready to help. To start, please provide your name and home phone number.

You: John Ciccone 416-653-7755

Alastair: Hello! Welcome to Bell Internet Services. How may I help you today?

You: Most cat5 ethernet cables will not lock into the ports on the back of the modem. They keep falling out.

Alastair: I understand you have concern regarding ethernet cable, is that correct?

You: yes

Alastair: Not to worry, I will help you with this.

Alastair: While checking your ethernet connection issue and the trouble you have with the system, I am pleased to inform you that I have a complete resolution steps to resolve. Please let me know if youre ready to proceed.

You: yes

Alastair: May I have your B1 number and the complete billing address with postal code for security reasons?

You: b1tkzp35 M6C1K3

Alastair: Please provide your city and province details also.

You: TOronto ontario

You: 5 Hursting ave

Alastair: Thank you for the information.

Alastair: Not to worry, you will be getting a new cable.

You: no. the cable is not the problem

Alastair: We will send you the cable with in 3 to 4 business days.

You: please re-read ""Most cat5 ethernet cables will not lock into the ports on the back of the modem. They keep falling out.""

Alastair: Sorry for the mistake.

You: teh problem is the modem. the ports on the back

You: can the modem be replaced?

Alastair: Sorry to say this, the modem will support only the RJ45 port cable only, it does not support any other ethernet cable.

Alastair: You can use only the RJ45 cable to connect to the system.

You: what is the difference between regular cat5 ethernet cables and RJ45 cables?

You: Wait, i think cat5 is the cable and RJ45 is the jack. All devices that plug into a modem are cat5 cable with RJ45 jacks, correct?

Alastair: The cat5 cable is a coaxial cable and Bell modem is DSL line so it supports only the ethernet cable.

Alastair: NO RJ45 is also a cable used to connect  the system to modem for internet connection.

Alastair: I appreciate your patience and understanding.

You: Look. The problem is that most cables with RJ45 jacks will not lock into the back of the 2wire modem. They easily fall out.

Alastair: Please note that the modem which is provided with Bell Internet will support only Ethernet cable. You cannot connect any other cables to this modem.

Alastair: RJ45 is the code for Ethernet cable and modem will consist only of Ethernet port.

You: good grief. let me repeat: whether you want to call it an ethernet cable, an RJ45 or a cat5 they will not lock into place.

Alastair: Okay, there are four Ethernet ports in the modem, so you are not able to connect Ethernet cable on all the ports?

You: Only the ethernet cable that came with the modem connects securely and locks into place with the tab on the jack. Now, when I go to connect another ethernet/network device, I need to connect another cable. No matter what other cable I use (whether store bought or made by myself) do not lock into place. This happens in all 4 ports.

Alastair: I am sorry, only the cable type which is provided by us will work with the modem. You cannot connect any other cable to the modem. You can use the same type of cable to connect.

You: This is incredible. How do I connect a network device to the remaining 3 ports?

Alastair: You have to use the same type of cable to connect other devices.

Alastair: I apologize for the inconvenience caused to you.


",1
288870,22-NOV-11,21-NOV-11,Ashok,,en,173.238.29.38,ryancook@sympatico.ca,14054324,000000121379558,4,4,Staff needs to be aware of transactions and happenings even if they were not the first point of contact to client. ,3
288871,22-NOV-11,21-NOV-11,Abdulkarim,,en,70.26.146.5,margieskulech@bell.net,14051442,000000121378043,5,5,"not a thing, everything was perfect and my problem solved very quickly.  Thank you to the tech support guy who was very nice.",5
288872,21-NOV-11,20-NOV-11,Adnen,,fr,67.68.111.174,albert2@sympatico.ca,14036582,000000121366640,5,5,,4
288873,21-NOV-11,20-NOV-11,Patricia,,en,76.71.150.215,yo.pat@sympatico.ca,14043412,000000121362568,5,5,Unless you hear an Indian accent often it can be hard to understand on the telephone. Otherwise the service is excellent,4
288874,21-NOV-11,20-NOV-11,Padala,,en,174.91.79.13,dave.james2@sympatico.ca,14037888,000000121363108,5,5,,5
288875,21-NOV-11,19-NOV-11,Mitchell,,en,70.24.250.236,soniathompson@bell.net,14035154,000000121345104,4,4,"My call to Mitchell was the third time that morning.  The first time I was on hold for over an hour then got disconnected with someone in loyalty dept(a woman)after being put on hold.  Each time I called back had to repeat everything over and over again.  If the others had informed me what to do in case of disconnection and called me back, it wouldn't have been sooooo frustrating.  ",4
288876,21-NOV-11,20-NOV-11,Jorge Alberto,,en,74.14.161.199,a.lawson@sympatico.ca,14036412,000000121363930,4,4,nothing,5
288877,21-NOV-11,20-NOV-11,Jean,,en,184.147.60.8,r_foran@sympatico.ca,14041732,000000121358143,5,5,,5
288878,21-NOV-11,18-NOV-11,Houssemeddine,,fr,74.15.230.84,boiesc@sympatico.ca,14015154,000000121324826,1,4,"Le conseiller était nouveau et il fallait toujours qu'il aille poser des questions à son superviseur avant de régler chaque étape. Ca a pris 1 heure, c'était l'enfer... C'était tellement une joke que je lui ai demandé si c'était sa première journée et il a dit qu'effectivement, il était nouveau. Il avait l'air de ne rien connaître. Dommage...",2
288879,21-NOV-11,10-NOV-11,Simon,,en,69.157.51.238,chadwickrandw@sympatico.ca,13930720,000000121167687,3,3,,3
288880,22-NOV-11,21-NOV-11,Anis,,fr,70.30.154.187,lpineau37@sympatico.ca,14051010,000000121382220,5,5,Pas plus,5
288881,22-NOV-11,21-NOV-11,Sonia,,fr,70.48.116.129,normandine@sympatico.ca,14052684,000000121394287,1,1,"Le langage est technique, on ne se met pas à la hauteur des connaissances du client, en temps que simple consommateur on ne comprend pas toujours",1
288882,22-NOV-11,21-NOV-11,Mohamed,,fr,184.145.189.35,y.paradiso@sympatico.ca,14056306,000000121396517,4,4,,4
288883,22-NOV-11,17-NOV-11,John,,en,76.70.86.242,emond43@sympatico.ca,14004504,000000121293870,1,3,When there is a problem with the modem and a new one in needed you should be able to take your old one to a Bell store or depot and pick up a new one if you wish. You should not have to wait to have a new one mailed or sent by courier.,2
289335,20-NOV-11,14-NOV-11,Teri,,en,74.14.124.28,fredandrita@bell.net,13969814,000000121225740,3,,"At this time, I cannot say whether my recent experience was satisfying because this is the third time I have had to call to have this service cancelled and until I see a bill with it cancelled, I will not be convinced.  I do not know how a company can stay in business when the staff are so incompetent.  It's almost enough to make me look for another service provider.",1
289336,20-NOV-11,19-NOV-11,Pamela,,en,69.158.34.201,j.prenwick@bell.net,14031000,000000121350900,5,5,Nothing - See seems like an excellent employee,4
289337,20-NOV-11,19-NOV-11,Med Anis,,fr,74.14.205.82,yvesetdanielle@sympatico.ca,14036174,000000121347848,5,5,,5
289338,20-NOV-11,19-NOV-11,Jacqueline,,en,74.198.87.14,jeanso@sympatico.ca,14031244,000000121356484,5,5,,5
289339,20-NOV-11,19-NOV-11,Chrystelle,,fr,65.94.76.88,ygoyer@bell.net,14036132,000000121344942,5,3,"Mon problème n'est pas encore résolu.
J'attends un appel d'un technicien de niveau 2.
",4
289340,20-NOV-11,18-NOV-11,Gautham,,en,76.64.143.251,ursula.purvis@sympatico.ca,14026386,000000121315408,4,5,It was alittle difficult to hear the advisor because of the type of telephone link,5
289341,20-NOV-11,19-NOV-11,Naim,,fr,67.71.95.192,bertrand.turgeon@sympatico.ca,14028198,000000121351208,5,5,,5
289342,20-NOV-11,19-NOV-11,Ahmed,,en,69.157.23.204,wpredo@bell.net,14036086,000000121345956,5,4,Keep your word and stop increasing prices for nothing.,4
289343,20-NOV-11,19-NOV-11,Adel,,fr,70.26.177.221,fortin.rene@sympatico.ca,14030102,000000121356408,5,5,,5
289344,20-NOV-11,07-NOV-11,Rey Ivan,,en,76.69.39.133,wimal@sympatico.ca,13904346,000000121093990,1,1,"Stick to what the customer is asking, and resolve the problem one time and one time only! The customer does not want to call repetively for the same problems!",
289345,20-NOV-11,17-NOV-11,Ines,,fr,76.65.136.183,bergeron.denis21@bell.net,14002398,000000121296950,5,5,,5
289346,20-NOV-11,19-NOV-11,Mark,,en,174.94.21.98,robinjw@sympatico.ca,14034436,000000121343270,2,4,"I very much wish that you would improve on the computorised preamble that you use on your telephone system...it is very annoying to your customers.

As a metter of interest - when did any of your executives make an outside call to Bell in order to experience what 'nonsense' your customers have to put up with?

A reply to this question would be appreciated.",4
289347,20-NOV-11,18-NOV-11,Alexandre-Hugo,,en,74.12.24.84,anton.cowley099@sympatico.ca,14014436,000000121328115,3,,"This was my third call to Bell about the same problem, ie Internet charges. Everything seems to go very smoothly when talking to the reps and a solution arrived at quite easily. But this is all short lived as there is no follow up by Bell and the promises made are not acted upon. Confirmation Emails by Bell do not give all the details of what was agreed upon. My last phone call I spent 1 hour on the telephone. This is a wastage of time by both parties. Time will tell if anything will be diferrent this time.",
289348,20-NOV-11,17-NOV-11,Houssem,,fr,184.145.213.83,laureatpaquette@sympatico.ca,14007788,000000121306720,5,5,tout a été parfait,5
289349,20-NOV-11,19-NOV-11,Mohammed,,en,184.147.12.131,hfreid@sympatico.ca,14030750,000000121355540,4,2,You could have got back to me sooner than 8:00 pm on Sunday night.,4
289350,20-NOV-11,19-NOV-11,Raj,,en,70.54.37.202,teoh7@sympatico.ca,14035530,000000121341820,5,4,Morning call was fine.  Night before no answer for the same issue.,4
289351,20-NOV-11,14-NOV-11,Pamela,,en,76.69.55.95,edmund6@sympatico.ca,13969362,000000121224378,5,5,Nothing.,4
289352,20-NOV-11,07-NOV-11,Nix,,en,65.92.200.75,sgreatrix@sympatico.ca,13902748,000000121081063,1,1,Aknowleddgement of my emails.  It took weeks and emailing another address beore someone finally responded to say you don't offer email customer service.,1
289353,20-NOV-11,15-NOV-11,Brahim,,fr,184.145.213.197,micvil@sympatico.ca,13983996,000000121261210,5,5,,5
289354,20-NOV-11,19-NOV-11,Ashfaq,,en,76.64.104.27,conniprejza@bell.net,14029048,000000121356683,2,3,"Although I can appreciate the technical skill that my representative has achieved through education, unfortunately I was not able to understand his accent without great difficulty.  I repeatedly had to ask for him to repeat himself because of the inability to follow what he was saying. This is in no way intended to be a racial complaint but I feel that the inability to understand Ashfaq with difficulty caused frustration between both of us. Aside from that, Ashfaq maintained profesionalism throughout the conversation. Not being a computer technically savvy person, I felt the experience was difficult as a result of not being able to understand everything that Ashfaq said.",
289355,20-NOV-11,17-NOV-11,Edgar,,en,174.95.137.37,grace.warren@sympatico.ca,14005472,000000121313529,5,5,,5
289356,20-NOV-11,19-NOV-11,Deo,,en,76.64.133.191,dlwittmann@sympatico.ca,14029580,000000121344718,5,5,"Nothing.  I talked to two people, both of whom provided ample help in resolving my issue.",4
289357,20-NOV-11,19-NOV-11,Fathi,,fr,69.157.137.200,bedard_michel_5@sympatico.ca,14028168,000000121353567,5,5,,3
289358,20-NOV-11,18-NOV-11,Munyaradzi,,en,70.52.159.7,nslittle@sympatico.ca,14023098,000000121318170,5,5,,4
289359,20-NOV-11,12-NOV-11,Ridha,,fr,174.93.239.117,daniel.morin20@sympatico.ca,13953122,000000121204335,2,3,"en faisant preuve de plus de patience 
avec le client que je suis .Si je demande de l aide c est parce que je ne suis pas un professionel de l informatique.",3
289360,20-NOV-11,19-NOV-11,Yves,,fr,70.30.242.24,usimoneau@sympatico.ca,14035802,000000121350468,5,3,"Il pouvait rien faire de plus, mais j'aimerai saisir l'occasion de vous faire part que Bell aurai jamais du me  conseiller d'installer votre programme Securité Bell, depuis qu'il est installé tout marche très mal, je 
regrette d'avoir écouté le conseiller.
Ça fait env.1 mois que je l'ai et chaque
jour je regrette terriblement de vivre
avec les conséquences. Cette semaine je serai obligé de payer quelqu'un pour m'en débarasser et réinstaller Symantec à nouveau.",5
289361,20-NOV-11,18-NOV-11,Youssef,,fr,174.89.231.188,ti-cu@bell.net,14026104,000000121337759,5,5,,4
289362,20-NOV-11,18-NOV-11,Bob,,en,67.71.140.216,kjax@sympatico.ca,14020518,000000121319040,5,4,,3
289363,20-NOV-11,18-NOV-11,Bob,,en,67.71.140.216,kjax@sympatico.ca,14020522,000000121318983,4,4,,3
289364,20-NOV-11,14-OCT-11,Gautham,,en,76.67.123.253,bob.l@sympatico.ca,13618046,000000120538589,4,4,I have always been with BELL and I haven't had any real problems with you. I have no idea what would have made it any better.      Thanks!,5
289365,21-NOV-11,20-NOV-11,Sinu,,en,64.228.70.206,bigbob00@sympatico.ca,14037078,000000121359924,5,5,,4
289366,21-NOV-11,20-NOV-11,Jacqueline,,en,69.157.50.218,g.harrison@sympatico.ca,14038676,000000121368369,5,4,,5
289787,23-NOV-11,22-NOV-11,Priya,,en,65.95.112.51,peter.hardwick@sympatico.ca,14066942,000000121407099,4,4,"The person's English was a little difficult to understand because of the foreign accent. Otherwise, he was fine.",5
289788,23-NOV-11,22-NOV-11,Sujay,,en,76.69.111.213,irenemartin@sympatico.ca,14062196,000000121401938,5,5,,5
289789,23-NOV-11,22-NOV-11,Abdul,,en,64.231.45.70,pandhmccluskie@sympatico.ca,14066664,000000121422204,5,5,,4
289790,23-NOV-11,22-NOV-11,Kamel,,fr,174.93.163.24,paulette50@bell.net,14066840,000000121401505,5,5,,4
289791,23-NOV-11,22-NOV-11,Manoranjith,,en,76.70.116.244,percy.vera.bergart@sympatico.ca,14066924,000000121400966,1,1,PROVIDE REPS WHO SPEAK A MUCH BETTER ENGLISH.I HAD GREAT DIFFICULTY UNDERSTANDING HIM.,2
289792,23-NOV-11,22-NOV-11,Vijay,,en,174.95.217.224,johnmcluckie@sympatico.ca,14063136,000000121400509,5,4,informed me how to change a password from 28 numbers on the modem to a regular password,4
289793,23-NOV-11,22-NOV-11,Samantha,,en,76.70.65.91,plewins@sympatico.ca,14067106,000000121399981,5,5,,5
289794,23-NOV-11,22-NOV-11,Michael,,en,65.92.92.55,bandjmyers@sympatico.ca,14057832,000000121407454,3,,Got this corrected 6 months ago when I first called and not all the monthly calls to fix it that don't seem able to fix it,
289795,23-NOV-11,22-NOV-11,Mouna,,fr,174.89.232.85,raouf.hebeiche@sympatico.ca,14067506,000000121412058,5,5,Accélérer l'accès à un représentant à partir du moment où on place l'appel.,5
289796,23-NOV-11,20-NOV-11,Vikram,,en,76.64.95.249,barbara_dobson_6@sympatico.ca,14036964,000000121358865,5,5,,5
289797,23-NOV-11,22-NOV-11,Walid,,fr,69.159.179.113,rejean.c23@sympatico.ca,14067650,000000121407636,1,,Que le conseiller Bell parle pour qu'on puisse le comprendre Ici on est au QUEBEC......Que l'on ne soit pas oubligé de passer par 12 personnes et à toujours recommencer à expliquer notre probleme Beaucoup d'amiliorations à apporter....etc etc,1
289798,23-NOV-11,22-NOV-11,David,,en,174.58.220.82,leaversue@sympatico.ca,14064188,000000121404777,3,,"Given me a confirmation number so I can prove that I called about this problem.
Every year I put my internet and my phone and my tv on suspention.  Every year you continue to charge me . By the time you get it straight you have taken several months of payment out of my account.  YOUR MISTAKE.  MY MONEY!  So far this year , I have made only one call from Florida.Last year I made more than ten calls.  If I have to call again next month I am going to be more than annoyed.",3
289799,23-NOV-11,22-NOV-11,Grant,,en,174.94.29.196,mgloedige@bell.net,14065564,000000121408767,5,5,no,5
289800,23-NOV-11,21-NOV-11,Imran,,en,74.12.183.54,olivic@bell.net,14052772,000000121372351,4,5,,5
289801,23-NOV-11,29-SEP-11,Sonia,,en,69.157.60.254,vangie525@bell.net,13452124,000000120235293,1,1,,2
289802,23-NOV-11,20-NOV-11,David,,en,76.70.83.92,lbolton@sympatico.ca,14040130,000000121364466,1,1,"It took 3 weeks and 2 broken appointments on evenings between 5 and 9 pm
having to go all over the world to try to get answers and trying to work with people whos accent was very hard to understand especially as we are not computer savy.
Never able to get back to the person who promished the world and never came through 
Was promised call backs on the technician show or no show (3 times)
Could not have a better technician when he did show up and went out of his way to please us 
This is a sign to keep your service in Canada rather than go to other countries.
We are seriousley considering going with another service provider after the problems we went through in the last 3 weeks.
Had no help at the vp number in Toronto and was not sure if that was also contracted out to another country.",1
289803,23-NOV-11,22-NOV-11,Michael,,en,74.14.157.183,parachukm@sympatico.ca,14066690,000000121419083,5,5,I cannot think of anything,5
289804,23-NOV-11,22-NOV-11,Aika,,en,207.164.79.94,p@bell.net,14066622,000000121403202,5,5,Cleaned my house while I was on the phone.,3
289805,22-NOV-11,21-NOV-11,Fatma,,en,65.94.162.114,srivard009@sympatico.ca,14055060,000000121369809,4,4,I was calling as there was a $75 non-return fee for a modem on my November bill.  This modem had been returned in September with Bell's proper return paperwork which should have been processed then therefore this call would have not been necessary.,4
289806,22-NOV-11,21-NOV-11,Jean-Philippe,,en,70.50.154.217,osandikk@sympatico.ca,14052802,000000121394163,4,4,None,5
289807,22-NOV-11,20-NOV-11,Meher,,fr,76.71.176.108,marjolau@sympatico.ca,14040678,000000121364475,5,5,je suis satisfaite  des explications donnees  et de la conclusion de ma demande,5
289808,22-NOV-11,21-NOV-11,Julie,,fr,70.55.181.55,versdia@bell.net,14055910,000000121371299,5,5,,5
289809,22-NOV-11,21-NOV-11,Salma,,fr,70.53.213.90,jog_map@sympatico.ca,14049668,000000121383896,4,4,"Pas augmenter le tarif pour la location du modem pour lèinternet. Ceci est le meme modem que j'ai depuis 10 ans donc une augmentation pour une piece d'equipment qui est desuet. 
Aussi la hausse de tarif pour le service internet quand que mon service n'as pas changer. 
La maniere que la hausse a ete annoncer n'est pas de bonne foie puisqu'elle a ete annonce sur la FACTURE qui est un document pour expliquer la facturation et non un document pour annoncer les changements de services. Ceci aurait du avoir ete envoyer avec la facture mais sur une feuille separee de la facturaion annoncant le changement de service a l'usager.",
289810,22-NOV-11,21-NOV-11,Walid,,fr,174.92.203.240,morin-houde@bell.net,14052296,000000121383142,4,5,"Offrir un service avec téléchargements illimités... C'est très irritant de vérifier sa quantité de GIG régulièrement... il faudrait ajuster vos forfaits en fonction des nouveaux marchés (cellulaires, jeux, télévision, musique, films, etc.)...",3
289811,22-NOV-11,20-NOV-11,Jhon,,fr,70.55.176.211,lieu@sympatico.ca,14040210,000000121366165,5,5,,5
289812,22-NOV-11,21-NOV-11,Mariem,,fr,70.49.66.17,steline@sympatico.ca,14055122,000000121386258,4,4,"Proposer des options dès le début mais en parlant, nous y sommes arrivés.",4
289813,22-NOV-11,21-NOV-11,Travis,,en,184.144.68.53,aircrew747@sympatico.ca,14044058,000000121381649,5,5,,5
289814,22-NOV-11,21-NOV-11,Rene Jose,,en,70.54.105.70,bob_little@bell.net,14045078,000000121377380,5,5,Everything was resolved. Thankyou.,5
289815,22-NOV-11,21-NOV-11,Carolina,,en,64.231.25.205,rsullivan@bell.net,14054258,000000121372204,4,4,I think you need to ensure that when offering fibe internet service please take inot account that the line from the Bell box to the residence is not a fibre optic line and therefore will tend to overload the users system as the incoming speed cannot be handled properly on the line from the box to the residence.,3
289816,22-NOV-11,21-NOV-11,Sarah,,fr,67.68.147.197,marckmc@bell.net,14051396,000000121373924,2,2,,3
289817,22-NOV-11,21-NOV-11,Khan,,en,76.68.89.164,mcgc25@sympatico.ca,14051758,000000121377160,5,5,Nothing,5
289818,22-NOV-11,21-NOV-11,Arjuman,,en,70.53.210.68,jarcasneets@sympatico.ca,14049136,000000121380987,4,3,"A manual should be included when the 2wirw is shipped.  Moreover, a step is missing.  Before you can get to the welcome screen, you must open bell security and log in from there.",4
288410,17-NOV-11,16-NOV-11,Jeff,,en,64.231.2.218,louisepenrose@bell.net,13995656,000000121279484,4,4,"we could have had all the credits subtracted from the bill that is owed now instead of next time.we were give a $21:00 credit ,plus two days credit the two days our internet and and phone were interupted by the work bell was doing at the back of our building.please do what you can to do this for us. that is what i would like.thanks.
",5
288411,17-NOV-11,16-NOV-11,Wahida,,en,70.31.223.7,simoneledoux@sympatico.ca,13999384,000000121272751,4,4,nothing,5
288412,17-NOV-11,16-NOV-11,Kathy,,en,67.70.40.51,m.alexander@bell.net,13995820,000000121289277,5,5,,5
288413,17-NOV-11,16-NOV-11,Matthew,,en,70.29.61.127,sue.norman@sympatico.ca,13999754,000000121269853,4,4,Mkae the process quicker-i had to speak to 2-3 people for a billing adjustment. One person should be able to solve it.,3
288414,17-NOV-11,16-NOV-11,Samia,,fr,70.29.190.131,bedard.pierre@sympatico.ca,13989698,000000121279823,1,1,Me donner la bonne information au lieu de répeter toujours la meme replique sans comprendre la situation,1
288415,17-NOV-11,16-NOV-11,Alaaeddine,,fr,70.30.185.35,scimon@bell.net,13999118,000000121287339,5,5,,5
288416,17-NOV-11,16-NOV-11,Patricia,,en,69.156.109.211,gary.nickerson@bell.net,13992649,000000121269158,5,5,,5
288417,17-NOV-11,16-NOV-11,Robert,,en,184.146.2.99,davidsch@sympatico.ca,13991348,000000121284772,5,5,,5
288418,17-NOV-11,16-NOV-11,Katrina,,en,70.50.191.101,cpblakeley@sympatico.ca,13990964,000000121279320,5,5,"Why are 'promotional' savings not passed on to existing customers? Had to call Bell to consider changing service to a cable company, before being made aware of savings offered by Bell.
Satisfied with final outcome of my discussion.",5
288419,18-NOV-11,17-NOV-11,Orlando,,en,70.51.131.21,barsten@sympatico.ca,14002244,000000121304867,4,4,,4
288420,18-NOV-11,17-NOV-11,Timothy,,en,74.15.37.119,bmbutler@sympatico.ca,14002532,000000121294817,5,5,nothing,5
288421,18-NOV-11,16-NOV-11,Gilberto Jose,,en,70.48.69.7,lchaloner@bell.net,13995292,000000121287693,5,5,,5
288422,18-NOV-11,16-NOV-11,Prince,,fr,69.159.135.28,dturcotte17@sympatico.ca,13991828,000000121283483,4,,CA FAIS 3 FOIS EN TROIS MOIS QUE       J'APELLE POUR DES ERREURS DE FACTURATION ET LA J'ESPÈRE QUE VOUS AVEZ RÉSOLU MON PROBLÈME MERCI.,4
288423,18-NOV-11,17-NOV-11,Ahmed,,fr,70.50.164.162,c.potvin.1@sympatico.ca,14002810,000000121306491,5,,LE SUIBI!,3
288424,19-NOV-11,18-NOV-11,Linda,,fr,184.147.38.204,jaab6@sympatico.ca,14019120,000000121319338,4,4,Rien,4
288425,19-NOV-11,18-NOV-11,Rajesh,,en,174.95.204.62,caesarc@sympatico.ca,14015500,000000121332338,3,3,"The installation of BISA.exe caused problem with my computer, I had to call the next day to resolve the problem",3
288426,19-NOV-11,17-NOV-11,Wayne,,en,174.95.22.87,jnowickyj@sympatico.ca,14006766,000000121292181,2,3,Being off the Internet for 3 days is not acceptable.,3
288427,19-NOV-11,18-NOV-11,Troy,,fr,76.67.157.180,ge.stdic@sympatico.ca,14018112,000000121335118,5,5,,5
288428,19-NOV-11,09-NOV-11,Walim,,en,64.229.134.75,a.lapointe1@sympatico.ca,13918230,000000121140972,4,4,"Have a 1-800 phone number on your website, the 310-SURF does not work on non-Bell phones (e.g. Vonage)",4
288429,19-NOV-11,15-NOV-11,Adnan,,en,174.89.122.179,nicholas.street@sympatico.ca,13984510,000000121265211,4,3,,4
288430,19-NOV-11,18-NOV-11,Karishma,,en,67.71.130.42,checkerboard@sympatico.ca,14015812,000000121329304,4,4,,4
288431,19-NOV-11,18-NOV-11,Aivi,,en,70.50.28.96,georgea.evans@sympatico.ca,14018136,000000121327809,5,5,,5
288432,19-NOV-11,18-NOV-11,Quintin,,en,174.91.182.30,alif7@sympatico.ca,14014158,000000121324528,4,4,I would like a better deal for my internet usage. I mean getting a discount for unlimitted GB's would definitely keep me with bell.,4
288433,19-NOV-11,18-NOV-11,Faouzia,,fr,76.65.164.132,Hlaganiere@bell.net,14013620,000000121324145,5,5,,5
288434,19-NOV-11,18-NOV-11,Hedi Sadek,,fr,184.145.254.121,pgenest4@sympatico.ca,14023572,000000121322286,1,1,pendre le temps d'écouter le client,3
288435,19-NOV-11,16-NOV-11,Tom,,en,69.9.78.153,dalekathie@sympatico.ca,13991156,000000121272531,5,5,,4
288436,19-NOV-11,18-NOV-11,Krutthiga,,en,70.48.210.215,jplant@sympatico.ca,14019982,000000121338648,5,5,you can give me a discount for the trouble you caused in the first place!!!!,3
288437,19-NOV-11,18-NOV-11,Crystal,,en,65.94.133.11,tdsal@sympatico.ca,14025910,000000121320035,5,4,,5
288438,19-NOV-11,18-NOV-11,Ashley,,en,74.15.69.213,frank.treadwell@sympatico.ca,14017876,000000121316764,4,4,"Lower prices and not charge for Long Distance connection fee of $2.95. My family lives up north and I don't like that I have to pay a connection fee plus minutes every time, I want to talk to them. It makes me think twice before I call them, when I know I have a connection to pay as well as minutes. I might as well send a letter. ",3
288439,19-NOV-11,23-OCT-11,Mohamed,,fr,76.67.162.113,cotef19@sympatico.ca,13729738,000000120748963,3,3,L'agent semblait plus ou moin savoir de quoi je parlait.  Il repondait juste oui ou non a mes questions. Il ne ma rien offert pour ameliorer mon service. Il semblait deinterresse.,3
288440,19-NOV-11,16-NOV-11,Devin,,en,69.156.58.79,edenjl@bell.net,13991900,000000121275039,3,2,different accented helpers,3
288441,19-NOV-11,14-NOV-11,Ayesha,,en,174.92.143.240,dennis.carriere@sympatico.ca,13968996,000000121221166,5,5,NOTHING  ,5
288442,19-NOV-11,18-NOV-11,Nejib,,fr,70.83.172.13,ajou@sympatico.ca,14014016,000000121333715,1,1,,1
288443,19-NOV-11,17-NOV-11,Christianne,,en,174.89.51.142,yaakov@sympatico.ca,14013298,000000121296023,3,3,"After a conversation with your representative regarding the contract renewal with Bell, in the past you used to send me a complete detail of the contract like the length of the contract, the monthly cost, penalties in case of a early contract bail out etc., nowadays NOTHING has being sent to confirm our conversation, so in the future if there any dispute either you or me have nothing to base our argument just the ambivalent idea you said and I said wich is not proper for either side",
288444,19-NOV-11,17-NOV-11,Mohamed Arbi,,fr,174.95.112.81,jacinthe.vigneau@sympatico.ca,14006222,000000121313549,5,5,,5
288445,19-NOV-11,18-NOV-11,Nadia,,fr,67.68.254.62,lise.laframboise@sympatico.ca,14021114,000000121321120,3,4,"

s.v.p.corrigér

mon prénom est Lise et non Gaétane.



.",4
288446,19-NOV-11,16-NOV-11,Mohamed,,fr,70.52.7.2,rolden@sympatico.ca,13998696,000000121287864,5,4,,4
288447,19-NOV-11,18-NOV-11,David,,en,50.101.149.223,fdsykes@sympatico.ca,14017694,000000121322010,4,4,,4
288448,19-NOV-11,18-NOV-11,Noureddine,,fr,70.24.251.39,charetlu@sympatico.ca,14015784,000000121321424,5,3,Faire référence à mes appels récents pour le même problème,4
288449,19-NOV-11,18-NOV-11,Noureddine,,fr,70.24.251.39,charetlu@sympatico.ca,14015786,000000121321332,5,3,Très bien: le préposé a envoyé un technicien le jour même pour régler le problème,4
288450,19-NOV-11,18-NOV-11,Sam,,en,76.70.43.64,knitwear@sympatico.ca,14020588,000000121338146,3,2,not lrfy me hanging on the phone for 20 mins,3
288884,23-NOV-11,21-NOV-11,Imran,,en,70.27.50.204,vmackenzie@bell.net,14056008,000000121378046,5,5,"Call centre employees in foreign countries MUST, REPEAT, MUST have a better command of English in order to provide quality customer service. A tech may be the smartest, most eager to please employee but if the customer can't understand them, then the Bell is not only not providing customer service, they are certainly not providing quality customer service.  I support any federal/provincial government restrictions and/or tax penalties that are applied to any Canadian company who outsources to foreign countries for any reason!!!  My comments however, do not apply to the employee who handled this particular call, Imran.",4
288885,23-NOV-11,22-NOV-11,Zaccheus,,en,65.94.107.241,drsteffancarden@bell.net,14060204,000000121400241,4,4,Nothing,5
288886,23-NOV-11,22-NOV-11,Jason,,en,69.159.69.188,h.forbes@bell.net,14061700,000000121399192,5,5,Not a thing! This agent was the very Best of Bell!,5
288887,23-NOV-11,22-NOV-11,Josue,,en,70.48.184.236,cpsouthwell@sympatico.ca,14059326,000000121415735,1,1,"Correct the problem,  I spent 4 hours with your team and the issue was not resolved.  If I switch providers it is all Bell's fault. I feel like Bell should reumburse me for the time wasted and have someone call back who knows what they are doing and correct the problem.  I still can't send e-mails.

Chad",1
288888,23-NOV-11,22-NOV-11,Katrina,,en,70.27.54.47,garbagegutz@sympatico.ca,14061090,000000121407632,5,5,nothing. she was great.,3
288889,23-NOV-11,22-NOV-11,Marc,,en,76.64.72.158,vandenhoff@bell.net,14070134,000000121399067,5,5,,5
288890,23-NOV-11,22-NOV-11,Oscar,,en,69.156.44.143,lpetto@sympatico.ca,14064592,000000121416397,4,4,Nothing.... the agent was knowlegable and helpful,4
288891,23-NOV-11,22-NOV-11,Jeannette,,en,74.12.235.188,mjl.standing@sympatico.ca,14065834,000000121398550,4,4, nothing,5
288892,23-NOV-11,21-NOV-11,Atoiya,,en,64.231.146.97,sandrolopez@bell.net,14054522,000000121381634,5,5,Everything is fine.,5
288893,23-NOV-11,22-NOV-11,Priya,,en,70.29.72.233,marjoriemoore@bell.net,14065141,000000121418508,5,5,nothing,5
288894,23-NOV-11,22-NOV-11,Walter,,en,69.156.178.220,miskin_1@sympatico.ca,14065804,000000121404945,5,4,zero,5
288895,23-NOV-11,22-NOV-11,Celina,,en,184.148.117.254,dfancy334@sympatico.ca,14059868,000000121409693,5,5,Problem was resolved by a very patient individual.No suggestions at this time to improve service.,4
288896,23-NOV-11,22-NOV-11,Mohamed,,fr,174.89.232.85,raouf.hebeiche@sympatico.ca,14067508,000000121411893,,1,"La ligne ayant été coupée pendant que je vérifiais les filtres sur différents appareils téléphoniques, je m'attendais à ce que le représentant m'appelle pour reprendre le dialogue.

Pas plus grave que çà.",5
288897,23-NOV-11,22-NOV-11,Cecelia,,en,136.1.1.104,misnor@sympatico.ca,14065806,000000121401411,4,4,too long of a wait time to reach a customer care representative,3
288898,23-NOV-11,22-NOV-11,Asir raja,,en,70.27.156.41,bbonduro@sympatico.ca,14057906,000000121421519,4,4,Tech person was very helpful,4
288899,23-NOV-11,22-NOV-11,Sebastien,,fr,67.68.110.19,jocelyne.godere@sympatico.ca,14063016,000000121410941,4,5,Rien de plus,5
288900,23-NOV-11,21-NOV-11,Ravi,,en,206.172.0.205,mr.barnes@sympatico.ca,14052318,000000121390044,1,1,"have someone who can speek english 
they said they would call me back ...
no call ....
they disconnected my internet 
",1
288901,23-NOV-11,22-NOV-11,Carolina,,en,70.26.5.180,pmcguire@sympatico.ca,14067118,000000121416946,5,5,can't think of anything,5
288902,23-NOV-11,22-NOV-11,Casey,,en,67.70.46.221,dierjdparts@sympatico.ca,14059946,000000121406769,3,2,"could of taken over the coump  the first time I called in, to fix it  save me tring all day  before i called back that eve ",3
288903,23-NOV-11,22-NOV-11,Mehdi,,fr,70.52.103.90,nicomani@sympatico.ca,14066332,000000121415568,5,5,nous avertir par courriel s'il y a changement à notre facturation. et comment voir l'évolution de téléchargement pour ne pas dépasser le 2 g exiger,4
288904,23-NOV-11,22-NOV-11,Randileigh,,en,184.147.207.144,wjpowers@sympatico.ca,14070482,000000121400308,4,4,,4
288905,23-NOV-11,22-NOV-11,Mohamed,,fr,66.130.80.88,garp@sympatico.ca,14061096,000000121415574,4,4,,5
288906,23-NOV-11,22-NOV-11,Sujay,,en,69.156.154.135,lahey8@sympatico.ca,14064050,000000121412392,5,4,,5
288907,23-NOV-11,22-NOV-11,Michael,,en,192.203.160.241,carjomandi@bell.net,14058632,000000121409156,4,4,you could have given this promotion to me while ago. ,4
288908,23-NOV-11,22-NOV-11,Casey,,fr,65.93.1.177,pcleroux@sympatico.ca,14066882,000000121412783,5,5,"avoir un logiciel qui pourrais empecher
ses inconveniences.
merci de votre interet. 
philippe cleroux.",5
288909,20-NOV-11,18-NOV-11,Mohamed,,fr,69.156.173.123,iel_idrissi@sympatico.ca,14018938,000000121322568,5,5,,5
288910,21-NOV-11,20-NOV-11,Chiraz,,fr,70.30.199.184,joeyscavone@bell.net,14039684,000000121360338,3,4,,3
288911,21-NOV-11,20-NOV-11,Asir raja,,en,69.158.184.254,canglobe@sympatico.ca,14037360,000000121360328,5,5,None,5
289367,21-NOV-11,19-NOV-11,Benjamin,,en,76.69.149.92,dfrrock@sympatico.ca,14029488,000000121344914,5,3,"I had to speak to two agents to get the information that I needed for the phone and internet questions 

As always it take so long to speak with a live person that calling is generally not an option I just fix it myself but in this case I needed to speak with an agent to get the answer ",2
289368,21-NOV-11,20-NOV-11,Yara,,en,76.71.95.121,jose.lf@bell.net,14039726,000000121365170,5,5,,5
289369,21-NOV-11,16-NOV-11,Reginald,,fr,174.89.180.219,granger.annie065@sympatico.ca,13992976,000000121280473,3,1,"Encore une fois, le technicien n'a pu résoudre mon problème de connexion, à part devoir changer pour la 3e fois mon 2Wire. Je commence à perdre patience. Je vais installer ce 3e modem-routeur. Si cela ne fonctionne pas, si je ne peux utiliser le sans fil, je vais devoir changer de fournisseur, car cela devient assez grave... j'ai dû changer ma carte de crédit bancaire, elle aurait fait partie de cartes fraudées..les sessions sur les pages sécurisées se terminent abruptement, la vitesse descendant à 1 Mbits. ",1
289370,21-NOV-11,20-NOV-11,Padala,,en,174.95.145.119,beverley.saunders@sympatico.ca,14037058,000000121357733,4,4,,4
289371,21-NOV-11,19-NOV-11,Rudys,,en,184.147.230.171,r_simpson@sympatico.ca,14034070,000000121342676,5,5,"this time, service was prompt and effective",3
289372,21-NOV-11,20-NOV-11,Bismiya,,en,174.95.143.18,d.mambella@sympatico.ca,14037810,000000121357270,5,4,,5
289373,21-NOV-11,17-NOV-11,Radhia,,fr,207.134.195.66,deniscully@sympatico.ca,14003908,000000121304920,2,4,Ma seule demande à votre agente était d'obtenir des explications pour laquelle javais recu reception de la boite de retour télé et pas celle du modem. La réponse fut que Bell avait des droits de charge bien apres mon déménagement etc etc. Donc la personne aurait du prendre la peine de vérifier correctement mon dossier avant de répondre.,
289374,21-NOV-11,19-NOV-11,Lotfi,,fr,174.93.237.110,diane-lavoie@bell.net,14029504,000000121348823,1,1,j'ai trouvé Lotfi très impatient et j'ai eu beaucoup de difficulté à le comprendre il n'a pas pu m'aider à résoudre mon problème il était supposer me rappeller le  l'endemain à 13heure j'ai attendu à la maison et il ne m'a jamais rappellé  ,1
289375,21-NOV-11,16-NOV-11,Preethi,,en,65.92.45.136,bsmelser@bell.net,13990162,000000121281649,4,4,,4
289376,21-NOV-11,18-NOV-11,Rim,,fr,76.69.175.169,edwingarcia@sympatico.ca,14017306,000000121322317,4,4,"Me créditer tout ce que vous m'avez chargé depuis le début pour un service supposément rapide à 7MB, mais qui en réalité n'est qu'à 4.33 pour l'instant. Je considère que c'est de la fausse représentation des services. J'attends la fibre optique depuis un bon moment déjà, à quand elle sera disponible ici dans ma région? ",3
289377,21-NOV-11,15-NOV-11,Aidin,,en,174.89.241.187,rosaferrara@bell.net,13986003,000000121259204,5,4,,4
289378,21-NOV-11,17-NOV-11,Yahia Isameddine,,fr,70.29.245.110,l.vary@sympatico.ca,14007660,000000121300302,2,1,"On avait promis qu'un technicien me rappelerait dans les prochains 48 hrs. et je n'ai jamais reçu d'appel 
voila pres de 2 semaines que je n'ai pas de service ....................",2
289379,21-NOV-11,19-NOV-11,Gavin,,en,70.24.98.222,yorsafety@sympatico.ca,14036142,000000121356120,5,4,,3
289380,21-NOV-11,20-NOV-11,Houcem,,fr,76.69.110.171,bdesury@bell.net,14037002,000000121359382,5,5,Aviser le consommateur de telles pratiques avant pour bloquer ces SMS entrant frauduleux.,5
289381,21-NOV-11,16-NOV-11,Loyda,,en,64.254.247.153,david.gold@sympatico.ca,13991308,000000121270191,2,1,help me find a solution,2
289382,21-NOV-11,19-NOV-11,Mike,,en,69.158.34.171,grichards1@bell.net,14030542,000000121352170,5,5,nothing,5
289383,21-NOV-11,19-NOV-11,Marta,,en,70.30.32.138,ulbe@sympatico.ca,14035792,000000121343794,4,,"If Bell had done what they should have done, then if Bell had done what they subsequently had promised to do, I would not have had to request service for the third time on this simple issue!!! After one month, I STILL await resulution!!! Most previous experiences have been the same.",1
289384,21-NOV-11,20-NOV-11,Douglas,,en,184.144.73.204,michelle.tremblay@sympatico.ca,14040914,000000121362968,5,5,nothing else,5
289385,21-NOV-11,20-NOV-11,Mudilyar,,en,70.31.57.33,smith_family@sympatico.ca,14042598,000000121360039,5,5,,4
289386,21-NOV-11,19-NOV-11,Gustavo,,en,174.94.30.126,jefforyb@sympatico.ca,14031258,000000121345436,5,5,,5
289387,21-NOV-11,17-NOV-11,Joseph,,en,74.12.175.7,muckluck@sympatico.ca,14009546,000000121312651,5,5,,4
289388,21-NOV-11,20-NOV-11,Haley,,en,70.26.102.92,john.dicristoforo031@sympatico.ca,14039690,000000121364489,4,5,Give your representatives a bit more freedom to make executive decisions based on a customers complaint. ,5
289389,21-NOV-11,20-NOV-11,Hana,,fr,50.100.136.70,senecal.wolfe@sympatico.ca,14042420,000000121363032,3,4,"Temps d'attente plus court.
Conseillère parfois hésitante sur ce qui est inclus dans le forfait, elle se trompe et se corrige.",3
289390,21-NOV-11,20-NOV-11,Rey,,en,70.50.60.212,jimannie@sympatico.ca,14039578,000000121360428,5,4,It would have been nice had bell informed us that the price had dropped on our internet service. We only found out by accident while in the bell store inquiring about cell phones.,4
289391,21-NOV-11,18-NOV-11,Rachel,,en,64.231.148.25,a.heffler@sympatico.ca,14013820,000000121327004,5,4,All my concerns were resolved.Will await the upgraded service for further comment,5
289392,21-NOV-11,19-NOV-11,Mohamed,,fr,70.30.254.91,anne-christine@sympatico.ca,14027840,000000121346244,4,3,"problème d'ouverture du lien pour accéder aux courriels, solution: ouvrir dans autre programme. Bonne idée, cependant le répertoire des courriels envoyés n'a pas été transféré. Donc je vais sûrement rester avec l,ancienne version puisque je ne sais pas comment transférer les données...Bonne idée de back-up tout de même!",4
289393,21-NOV-11,20-NOV-11,Oscar,,en,70.26.132.6,chilindroj@sympatico.ca,14037550,000000121360546,5,5,,5
289394,22-NOV-11,20-NOV-11,Bismiya,,en,64.231.97.195,makestle@sympatico.ca,14040548,000000121360589,5,5,none that I know of,5
289395,22-NOV-11,20-NOV-11,Sofiene,,fr,50.100.136.134,birx@sympatico.ca,14037110,000000121361866,1,1,J'ai passé plus d'une heure avec le conseiller au téléphone pour qu'il m'indique finalement qu'il s'agit d'un problème avec le serveur Bell et qu'il me rappelle dans une heure pour me donner plus de détails. Il n'a jamais rappelé et le problème persiste toujours! Ça fait 3 jours maintenant...,1
289396,22-NOV-11,20-OCT-11,Soumaya,,fr,70.55.209.174,chantal.watson@bell.net,13696294,000000120685032,1,1,me dire la vérité et ne pas me faire perdre de mon temps (et le temps des autres) et de mon énergie (et l'énergie des autres)à faxer des documents pour absolument RIEN,1
289397,22-NOV-11,21-NOV-11,Juan,,en,70.53.59.146,buckland_1@sympatico.ca,14045288,000000121386162,5,5,Nothing,5
289819,22-NOV-11,21-NOV-11,Thitola,,fr,184.148.206.177,gilles.paquin@bell.net,14048074,000000121393945,5,5,rien,5
289820,22-NOV-11,21-NOV-11,Mustapha,,fr,174.88.163.114,coco2008@sympatico.ca,14045992,000000121371852,5,4,"Pour le l'instalateur pas de problème, le temps qu'il a passer a faire fonctionné le tout 1 heure, car a la centrale, le mode internet sans fil n'etait pas modifier pour le nouveau,ce qui a retarder l'instalateur qui lui a très bien fait son boulo. Merci et bonne journée.",4
289821,22-NOV-11,14-NOV-11,Joy,,en,174.95.170.38,janice.wong@sympatico.ca,13970732,000000121231524,4,5,,4
289822,22-NOV-11,21-NOV-11,Jorge Alberto,,en,67.69.160.42,grae.taylor@sympatico.ca,14048226,000000121395214,4,5,,5
289823,22-NOV-11,21-NOV-11,Wahida,,fr,184.148.246.176,andree.joly@sympatico.ca,14044300,000000121379253,5,5,Je suis très satisfaite du service,5
289824,22-NOV-11,14-NOV-11,Atoiya,,en,174.89.128.81,elaine_davehall@sympatico.ca,13969398,000000121230923,4,4,"I was told that my new price plan would be the following:
$33.47 per month
190 Gig of usage for one year - no contract (confirmation #121230923). She told me new price would be effective on my following statement, however when I asked her about my usage she said that took place immediately.  I confirmed with her that my usage was now set at 190 Gb and she assured me yes.  The problem is when I look at my internet usage it shows a usage charge of $49!!!  I don't know why I am being charged that.  It looks like I also now have 170 GB usage, not 190 Gb and it is only at 145 Gb for this month.  I was not told that. I was told immediately it was 190 Gb, so this is very frustrating as I do not wish to pay $49 usage!!!! This is part of the reason I wanted to switch in the first place.  I really would like someone to contact me asap, regarding this.",3
289825,22-NOV-11,21-NOV-11,Porushotham,,en,65.93.46.59,lisaandbruce@sympatico.ca,14050786,000000121375211,5,5,"nothing at all!  The gentleman who assisted me with my inquiry was wonderful!  very patient and kind with my ineptness (lol) and VERY, VERY knowledgeable.  ",5
289826,22-NOV-11,21-NOV-11,Carolina,,en,67.68.50.15,sharon.khan@bell.net,14054754,000000121373012,1,1,"Appreciate your clients by rewarding them with gift certificates to shop at your bell store, that way you get your client to renew their contract for longer periods, just think about my idea",1
289827,22-NOV-11,14-NOV-11,Diaraye,,en,76.70.69.54,bjkurtz@sympatico.ca,13967888,000000121228666,4,4,,4
289828,22-NOV-11,19-NOV-11,Shakeel,,en,70.27.170.245,bingers@sympatico.ca,14028248,000000121347430,2,2,"Listen..... I can't for the life of me understand how when I told the rep that this problem had happened about this time last year. I had several techs come to my home, remove all filters from my phone lines and then have to change the PORT at the local station to fix the problem. I felt that the rep I was speaking totally ignored what I had to say.She went a head and sent more filters to my home, so when they arrive, are installed and the problem remains the same, what then?? ",2
289829,22-NOV-11,21-NOV-11,Mariem,,fr,67.68.143.52,hector-wouf@sympatico.ca,14048514,000000121372624,4,4,,4
289830,22-NOV-11,21-NOV-11,Nizar,,fr,67.68.143.52,hector-wouf@sympatico.ca,14048512,000000121374088,1,1,"Avec vos techniciens en Tunisie le service est déplorable. Solution : stopper l'embauche des gens de l'extérieur, et engagé nos spécialiste.",1
289831,21-NOV-11,18-NOV-11,Saliou,,fr,70.30.195.113,breault@sympatico.ca,14015258,000000121332321,4,5,"J'ai été vraiment bien servi cette fois-ci. L'attente en ligne était un peu longue (5-6 min.). Pour le reste, tout était parfait.",5
289832,21-NOV-11,20-NOV-11,Manel,,fr,70.29.162.219,losleonos@sympatico.ca,14040340,000000121358268,1,1,"Je voulais changé le port 80
pour le port 5445 de la rentré et de la sortie.
j'ai un dvr avec ip je voudrais voir les cameras en floride sur iphone ",1
289833,22-NOV-11,21-NOV-11,Malek,,fr,174.92.226.202,fayfortin@sympatico.ca,14047504,000000121375340,5,5,,4
289834,22-NOV-11,21-NOV-11,Kranthi,,en,70.48.251.76,djhcherry@sympatico.ca,14046822,000000121386839,3,2,,3
289835,22-NOV-11,21-NOV-11,Wassim,,fr,67.68.170.107,reneprince10@sympatico.ca,14053810,000000121371165,2,2,"Bell me donne ou propose a ma demande aucun crédit $ pour tous les mois que je payais pour le service haute vitesse qu'il ne pouvait meme pas me fournir .Tres désapointé a ce sujet.Bell aurait du me mentionner cela lors de ma demande pour le service haute vitesse.Je me considere un bon client de Bell avec le téléphone résidentiel , Express vu ,cellulaire avec Tellus mais qui vous appartient et l'internet. ",3
289836,22-NOV-11,18-NOV-11,Diego,,en,64.231.167.87,carlos.eloio010@sympatico.ca,14015564,000000121325853,5,5,"nothing Iam very satisfied.

Thanks",4
289837,22-NOV-11,21-NOV-11,Deo,,en,76.67.81.127,audart@sympatico.ca,14044626,000000121372801,4,4,,5
289838,22-NOV-11,18-NOV-11,Rey,,en,74.14.112.27,kmohammed1868@sympatico.ca,14020570,000000121332094,4,4,Nothing,4
289839,22-NOV-11,21-NOV-11,Lamya,,en,69.156.126.249,g.johns@sympatico.ca,14047780,000000121377767,4,4,The right hand should no what the left hand is doing ,2
289840,22-NOV-11,21-NOV-11,Jean-Philippe,,en,70.26.79.65,M_Burnet@bell.net,14043704,000000121380201,4,2,"Resolved my issue 100%.  I have an internet domain and all my e-mail addresses stem from there.  Sometime in late September Bell decided, without notice, to change how it deals with situations like mine where the customer's e-mail address is not a bell.net or sympatico.ca one. 

As a result, I had sent out business-related messages from MY e-mail address (michael@burnet.ca) and was expecting a reply. Because of the Bell switch, these people were replying to the bell.net address and NOT MINE.

The whole reason for me having an internet domain was so that I would never have to change e-mail addresses again. With Bell's unilateral decision to change the way it deals with customers like myself I have to find a work around or consider switching internet carriers. Should I choose the later, there will be no cancellation fees charged to me.

I have to wonder if I will even consider switching to Bell TV in the future, something that I was pondering with the rolling out of Fibe TV.

In closing, I should not have to figure a work around solution. I have had no problems with my e-mail messages up to this point in time and Bell should continue to support customers like myself who do not use Bell/Sympatico for e-mail services.

I look forward to a response and even resolution.

Michael Burnet
michael@burnet.ca (NOT M_Burnet@bell.net!!!!!!!)
905 857-5813
",
289841,22-NOV-11,21-NOV-11,Marc,,en,67.71.8.245,phil.aussie@sympatico.ca,14053172,000000121373430,4,4,,4
289842,22-NOV-11,21-NOV-11,Farhana,,en,67.70.163.13,macben@sympatico.ca,14051214,000000121381990,5,5,,5
289843,22-NOV-11,21-NOV-11,Ryan,,en,70.49.19.6,djsheridan@sympatico.ca,14046830,000000121383691,4,3,,4
289844,22-NOV-11,21-NOV-11,Marco,,en,174.95.113.18,cthumphries@sympatico.ca,14046160,000000121382098,5,5,Nothing realy the waiting time was reasonable,5
288451,17-NOV-11,16-NOV-11,Keith,,fr,184.151.127.208,lblouin-monfils@sympatico.ca,13995270,000000121289932,4,,"J'eprouve des difficultes avec Internet depuis au moins une semaine.  J'aurais que l'offre de changer mon router me soit presentee des samedi dernier.  J'apprecie le fait que je puisse etre remboursee pou les jours ou je n'aurai pas acces a Internet, mais comme travailleur autonome, chaque journee perdu me coute beaucoup plus cher que l'equivalnt d la prime",4
288452,17-NOV-11,16-NOV-11,Wayne,,en,76.68.189.178,motta.c@bell.net,13996956,000000121269859,5,5,,5
288453,17-NOV-11,16-NOV-11,Mauricio,,en,70.48.51.168,ronpen@bell.net,13998730,000000121289297,4,4,"This Job should have been a Canadian job and not out off country, I work for this company, thank god they can't source me out yet.",3
288454,20-NOV-11,19-NOV-11,Romy,,fr,64.228.79.173,frhu1223@sympatico.ca,14030192,000000121348226,2,4,cesser de ré expliquer nos demandes a chacun des intervenants lors d'un même appel. Un appel de 10 minutes  est toujours majoré du double ou du triple.,
288455,20-NOV-11,19-NOV-11,Abir,,fr,70.30.178.191,c.vincent@bell.net,14028522,000000121348544,5,5,"Non, la personne était très gentille et s'exprimait en excellent français.
Merci",5
288456,20-NOV-11,19-NOV-11,Haricharan,,en,70.30.138.249,d.ansovini@sympatico.ca,14029174,000000121353417,4,5,See if you can expedite the installation of a fiber-optic line in the neighborhood M6G3X4. :-) seriously when is it coming? ,4
288457,20-NOV-11,19-NOV-11,Christopher,,en,70.29.1.166,dcdavis@sympatico.ca,14029368,000000121350233,3,2,The problem resolved itself the next day.  Seems it was an internet interruption.,4
288458,20-NOV-11,19-NOV-11,Camille,,en,74.14.36.192,fkpelaschuk@sympatico.ca,14030062,000000121353832,4,3,"I believe that there is not much that could have been done. I allowed the representative to have control and watched what he did. In the past, I had the same problem and did exactly what he did, redid my email account using the same passwords. This time, it did not work after several tries by me and your agent. I think the problem likely stems from Bell and I will not be surprised if the same problem arises down the road. Thanks anyway. The agent was very patient.",3
288459,20-NOV-11,19-NOV-11,Ridha,,fr,76.67.186.228,julden903@sympatico.ca,14031646,000000121351234,4,5,"avonds déjà eu de mauvais services auparavant, donc pas tjrs satisfait, mais cette fois, oui.",2
288460,20-NOV-11,19-NOV-11,Sana,,fr,69.157.154.182,tourang19@bell.net,14035706,000000121345807,3,,"Ne pas limiter le volume des fichiers attachés avec diaporama ou photos.  Je n'ai jamais eu ce problème avec Vidéotron. Depuis avec Bell, certains de mes courriels n'ont pas été reçus avec la pièce attachée. ",2
288461,20-NOV-11,18-NOV-11,Priya,,en,70.30.53.161,mike.lucas@sympatico.ca,14022390,000000121317041,4,4,,4
288462,20-NOV-11,19-NOV-11,Jamel,,fr,69.156.200.80,ggirard004@sympatico.ca,14030372,000000121351955,5,5,,5
288463,20-NOV-11,10-NOV-11,Justin,,en,70.31.78.218,mr.mrs.rub@sympatico.ca,13936598,000000121164079,5,5,nothing,5
288464,20-NOV-11,19-NOV-11,Manel,,fr,209.226.177.125,ciel.terre@sympatico.ca,14028896,000000121343273,5,5,"Rien, je pourrai résoudre moi même advenant que le même problème se présente à l'avenir. ",5
288465,20-NOV-11,19-NOV-11,Sonia,,fr,69.156.73.195,francois_t@sympatico.ca,14030142,000000121350992,5,5,,5
288466,20-NOV-11,19-NOV-11,Salvador,,en,70.49.220.143,rbtaylor59@sympatico.ca,14034184,000000121353681,5,4,"Nothing, Salvador was polite and knew what he was doing and did a great job taking over my computer and fixing my problem",4
288467,20-NOV-11,19-NOV-11,Ayesha,,en,69.157.59.223,rmaurie.seymo@bell.net,14034372,000000121344032,4,4,"everything was fine..Patience, friendliness and completion of the issue",5
288468,20-NOV-11,16-NOV-11,Stephanie,,fr,50.100.129.94,christian.laprade@sympatico.ca,13990664,000000121278694,4,4,,5
288469,20-NOV-11,19-NOV-11,Richard,,en,65.92.135.24,etanderson@sympatico.ca,14029940,000000121346297,5,5,"Nothing--so far. I'm just hoping the problem does not recur--as has happened in the past. But, so far,so good!",5
288470,20-NOV-11,18-NOV-11,Margaret,,en,70.54.80.164,jwmaracle@sympatico.ca,14020188,000000121328525,2,1,The average person does not have 1-2 hours on the telephone trying to resolve a problem.. being transferred from one depaartment to the next isn't very efficient either,1
288471,20-NOV-11,19-NOV-11,Estephania,,en,65.94.64.15,janet.barber@sympatico.ca,14031100,000000121350862,5,5,Nothing!  It is Sunday morning at 9.20 - my Computer is working and I was able to answer my Nephew who is in China .,5
288472,20-NOV-11,19-NOV-11,Armando,,en,65.93.198.39,alicia.pokluda@sympatico.ca,14027626,000000121347743,5,5,Could not have been better.,4
288473,20-NOV-11,18-NOV-11,Amir,,fr,174.91.248.230,mmjamili@sympatico.ca,14022544,000000121337211,1,1,"AUCUNE COURTOISIE, QUAND A LA VITESSE DE SOLUTIONNER LE PROBLEME ON DIRAIT UNE TORTUE. REQUIERT UNE PERSONNEL BIEN  FORME",
288474,20-NOV-11,19-NOV-11,Ali,,en,174.93.225.250,gian.carlo.mark@sympatico.ca,14030398,000000121355111,4,4,"no more answering machine, should be answered by the person right away.",4
288475,20-NOV-11,17-NOV-11,Pamela,,en,174.89.125.146,barry.lynch@sympatico.ca,14002242,000000121297028,4,4,,5
288476,20-NOV-11,19-NOV-11,Lise,,en,174.118.184.104,rworobec@sympatico.ca,14034626,000000121350231,5,5,,5
288477,20-NOV-11,19-NOV-11,Luis,,en,174.118.184.104,rworobec@sympatico.ca,14034628,000000121349704,3,3,,4
288478,20-NOV-11,17-NOV-11,Karingula,,en,184.147.0.162,slaters@sympatico.ca,14011976,000000121314058,5,4,"I understand a congestion issue has been identified in my neighborhood since Jan. 2011 at least, and this has exacerbated my home internet connection experience.  Please rectify this asap.  For now at least I can connect in the morning thanks to the prompt resolution by your technical support staff Anudeep in India and Joseph in the Phillipines.  Dan Slater 705-748-5776",3
288479,20-NOV-11,19-NOV-11,Haricharan,,en,70.24.154.59,claudia.connolly@sympatico.ca,14028970,000000121345217,5,5,He was very professional and patient and problem was solved.,5
288480,20-NOV-11,19-NOV-11,Kyle,,en,70.26.80.131,md.carafa@sympatico.ca,14032928,000000121342312,5,5,,5
288481,20-NOV-11,19-NOV-11,Serina,,en,69.158.114.240,sanjeep@bell.net,14034768,000000121356487,1,1,bell didn't offer any discount. customer service wants price what ever she wants.,3
288482,20-NOV-11,19-NOV-11,John,,en,174.95.15.201,robert574@sympatico.ca,14034408,000000121347656,5,5,nothing,5
288483,20-NOV-11,19-NOV-11,Luis,,en,76.70.84.91,rob.wills@sympatico.ca,14034376,000000121354783,4,4,I was told to be home between 3:00 and 6:00 p.m. today (Sunday) for the call. The technician came very early this morning when I was out having my morning coffee. I'm not sure how or why I was given incorrect information.,5
288484,20-NOV-11,19-NOV-11,Shinoj,,en,67.71.140.60,doogie16@sympatico.ca,14029622,000000121341624,5,4,,5
288485,20-NOV-11,19-NOV-11,Suresh,,en,184.146.232.132,donnie50@bell.net,14029618,000000121356454,4,4,,4
288486,20-NOV-11,18-NOV-11,Mohammed,,en,174.91.34.108,carldube@sympatico.ca,14015560,000000121337931,5,5,,5
288912,21-NOV-11,06-NOV-11,Patrick,,fr,174.88.165.4,sylvie.lethiecq@bell.net,13891255,000000121064231,5,5,mr le président de bell  jai coffre ford a la caisse populaire de mr mohamed hier quil a arrenger mon ordi jai le cardinal mr marc ouellet 2010 sur mon compte bell et mr le pape en personne 2011  italie jai pape jean paul 2 1988 et 1998  jai la priere de la cité de la santé de laval  papier de haut placé de 22ans guardé avec moi du vent 1988 qui détruit tout sur le passage dans le monde entier papier unique   et don de dieu et pouvoir surnaturel  a un don spécieux et secoupe volente 1988 jai vue la vierge mapparaitre jai tellement eux peur que je me suis agenouillé a la vierge et elle ma dit ne jette pas cette terre la sa vas etre la fin du monde  jai courue dans ma maison et je lai mie dans une cuve et jai dit a ma mere ne jette pas cette terre la sa vas etre la fin du monde la vierge ma parlé jai tellement eux peur que jai courue a 10 maison  chez ma tante marielle en disant que cétait la fin du monde ma mere bien sur ma prie pour une folle et ma interné 3mois papier saint de ma part jai frere andré miracle aux québec arrengement avec le bell pour ma bataille contre mon nom jai guagné aux 6 49 il y a de cela1989 groupe que cétait et je nes pas eux ma part jai été assermenter  par 2haut placé de la caisse populaire  mon slippe de paye aux nom de mme sylvie léthique  et jai faite toute les démarche passé a léchos de laval la guazette officielle le journal de québec  et ma visa ces marie christ mon code protéger depuis des année moi jai le pape en personne a mon adresse   par poste canada 2papier et ces excuse du trouble de la poste  moi réponse de colie du pape benoit 16 et xv1 en bateau  il la recue mai la réponse en ettente dun nouveau colie perdu ou volée    pas de réponse alors je me bat jai retourné aux pape papier de miracle de 2011  et jai visage de jésus érité de mon pere en 1987 a sa mort le frere andré 1986 létaffe du frere andré envoiyer aux pape marqué sur le papier de jésus reguarde mon imagea lendos et son visage a lavant jai loratoire saint josept la chancellerie message aux peuple je suis pour le peuple une personne spécial de miracle de rose de pluie du québec et 1988 je voiyais la terre a mes pied souvrir je suis vierge depuis 4ans car jaime éric lapointe de terre sainte terre promise poussé par le vent je lai dans la peau il est mon homme depuis 4ans que je lattent et loodé comme un guun chanson terre sainte voir vidéo de musique  et jai prouvé prouvé a mr mohamed ma voie de chanteuse aux telléphone de mme céline dion  et déric lapointe lamour existe encore et jai chanté terre promise  sa premiere chanson moi mr mohamed ma dit mai mme comment une merveilleuse femme comme vous  ete vous célibataire avec tout se que vous avée   et la merveilleuse voie que vous avéé de lamour existe encore moi derniere job sqare victoria moi victoria de la rue down jétait presseuse la job la plus dur et sous haute couture ma job 1a avoir du talent  sur la presse je suis rendu aux conciencieux de loto québec jai avocat qui sen melai de mon colie  de loto québec sen ma permission et référé a un plus gros avocat et elle a peur de moi et ne me retourne pas mes appel  systeme adt a 9heure 30 pour voir comment les fille il vas les protéger  dans la maison  36par mois et je suis en dangercar le directeur de létat civil don depuis 10 mois je me bat il me demande de nouveau papier de preuve de justice 2011 don aujourdhui protéger par 2 haut placé taxi payent du guouvernement pour ma protection et le directeur de létat civil a passé sur ma carte visa carte fraudulé de banque des 20taine de noeux a ma mon appartement sue la corde de mon chien  moi en denger culotte dhomme dans mon appartement   du monde       qui maide aux courent la situation les fil de bell attaché quan je me réveille  et mon petit christeau épeuré comme le christ et comme la neige qui tombe du ciel et des christeau qui vaut cher  jai le premier ministre du québec qui a eux colie de ma part en meme temp le conciencieux de loto québec et mr arper sylvielethiecqlétique ,5
288913,21-NOV-11,18-NOV-11,Mohamed,,fr,74.15.213.183,simon.cantin@sympatico.ca,14025274,000000121330605,1,1,"répondre promptement, uniformité dans les réponses, jamais le bon interlocuteur",1
288914,21-NOV-11,20-NOV-11,Rowena,,en,65.94.46.156,fashioncareer@sympatico.ca,14038480,000000121362720,5,5,took three months to resolve. better things to do than call after billing screw ups. ,2
288915,23-NOV-11,22-NOV-11,Ahmed,,fr,70.48.189.124,clodveille@sympatico.ca,14059174,000000121407048,4,1,garder la meme reponse que vous donner aux clients apres un ou deux appelles telephonique.un representant m'a offert un (router)gratuit au mois d'octobre et lors de mon dernier appel le montant etait de 19.95 (frais de poste)?,2
288916,23-NOV-11,22-NOV-11,Liz,,en,70.26.38.91,hsteenbakkers@sympatico.ca,14062005,000000121412550,5,5,,5
288917,23-NOV-11,23-NOV-11,Philo,,en,74.15.70.155,michaelndavies@sympatico.ca,14065592,000000121423774,2,1,"Your representative was not too knowledgeable and wasn't able to solve the problem.  However, when I called back today and spoke to a gentleman named Salvador from San Salvador, he did an excellent job in fixing the problem immediately. It took a number of steps to resolve the problem but he was knowledgeable, efficient and very courteous.  He is a credit to your organization and deserves a commendation.",5
288918,23-NOV-11,22-NOV-11,Mark,,en,199.212.81.250,daniel.lavoie@sympatico.ca,14059544,000000121412062,3,4,It could hardly hear the gentlement + he had a strong accent,4
288919,23-NOV-11,22-NOV-11,Mir,,en,174.95.213.25,alalexander@bell.net,14057106,000000121407409,5,5,,4
288920,23-NOV-11,20-OCT-11,Henry,,en,174.95.213.25,alalexander@bell.net,13694354,000000120686223,4,4,,4
288921,23-NOV-11,22-NOV-11,Mariama,,fr,67.71.183.4,moussecyr@sympatico.ca,14066010,000000121400375,5,5,,5
288922,23-NOV-11,21-NOV-11,William,,en,174.89.24.124,sghussain@bell.net,14054722,000000121370639,3,3,Explain the pros and cons for the purpose of call.,3
288923,23-NOV-11,19-NOV-11,Sulochana,,en,70.51.222.89,hardinghm@sympatico.ca,14030668,000000121349139,4,4,"Nothing, really.",4
288924,23-NOV-11,22-NOV-11,Charles,,en,174.88.40.13,dmeredith@sympatico.ca,14060040,000000121418171,5,5,Charles was absolutely wonderful and I am extremely satisfied with everything that he helped me with.  Lovely attitude and wonderful customer service.  I was most pleased with him.,5
288925,23-NOV-11,12-NOV-11,Kat,,en,174.93.80.75,sylvia004@sympatico.ca,13959328,000000121201436,5,5,Nothing,4
288926,21-NOV-11,20-NOV-11,Hedi,,fr,70.29.240.228,claudelacombe@bell.net,14037656,000000121357865,5,5,,4
288927,21-NOV-11,20-NOV-11,Srinivasan,,en,70.31.54.190,jwest189@sympatico.ca,14039856,000000121364137,5,5,,5
288928,21-NOV-11,18-NOV-11,Sihem,,fr,69.159.180.49,olivia777@bell.net,14023148,000000121315539,5,5,je suis tres content de la service.LE 18 nov.5 etoiles service et aujourdhui le 21 nov.de nouveau  rep.Bell.Mme Larissa 5 etoiles plus.Bravo a elle et merci beaucoup.,5
288929,21-NOV-11,02-NOV-11,Sonia,,fr,70.26.196.144,flofm@bell.net,13840792,000000120967972,5,5,,5
289398,20-NOV-11,18-NOV-11,Saifuddin,,en,70.50.178.247,perkinsfalkner@sympatico.ca,14023500,000000121334969,4,2,"Beginning on November 14th your Technician,Divya (SCI)shared my desktop for a considerable amount of time (Session ID: 1772756)and could not resolve my problem and advised that she would have to turn the situation to another Department that would solve the problem within the next 48 hours.  The following day I received a call from another technician (Felix).  He also shared my desktop and again, after a considerable length of time, he gave up and advised me that he would call me back within 48 hours.  That never happened. Finally I brought in my own experienced technician who went on another chat line, but when asked, she refused to turn my computer over again to your Customer Care Representative (Saifuddin).  Eventually the two Technicians working together were able to correct the password problem. It is hard to understand how much time it took to correct the situation which was done relatively quickly by Saifuddin

Ken Perkins
b1bchv34
perkinsfalkner@sympatico.ca
(705) 835-3350   ",
289399,20-NOV-11,19-NOV-11,Cathrine,,en,69.158.33.33,sbrunt1@bell.net,14034816,000000121352385,5,5,I can think of nothing,5
289400,20-NOV-11,19-NOV-11,Kamel,,fr,74.14.204.100,nicole.soucy2@sympatico.ca,14033492,000000121352426,5,5,Rien de plus,5
289401,20-NOV-11,17-NOV-11,Michael,,en,99.232.124.94,maryanne.ward@sympatico.ca,14008830,000000121297507,5,5,"This has nothing to do with the operator who finally assisted me, but I was cut off twice before I finally got through on the third call.",5
289402,20-NOV-11,19-NOV-11,Karen,,en,174.89.240.29,gbradly@sympatico.ca,14030294,000000121352581,4,5,Video the correspondance between client and support person.,5
289403,20-NOV-11,19-NOV-11,Miguel,,en,70.31.11.114,hamid@sympatico.ca,14030646,000000121355797,3,3,I have been a Bell internet user for many years. My internet service has been down for twenty-four hours three times in the past five months. I would like the problem is seriously investigated and solved.,3
289404,20-NOV-11,19-NOV-11,Susy,,en,64.231.131.89,amoc@sympatico.ca,14027716,000000121341648,4,4,everything was fine,5
289405,20-NOV-11,17-NOV-11,Michael,,en,184.146.72.69,childsb@sympatico.ca,14003142,000000121302308,5,4,,5
289406,20-NOV-11,19-NOV-11,Matthew,,en,74.12.235.86,ponygirl2@sympatico.ca,14033956,000000121354363,3,4,"I get tired of telling every tech I speak to that we have rural internet, and the modem is outside the house atop the tv antenna. We tried a couple of things and it didn't work, then internet is back today - so who knows!! I was also very pleased to speak to someone in CANADA in good english - this cannot be understated - it is exhausting to try to listen to and explain to someone who's command of english is minimal at best.",4
289407,20-NOV-11,19-NOV-11,Cathrine,,en,184.147.33.36,d2hs@sympatico.ca,14029198,000000121353455,5,5,"NOTHING REALLY,QUICK, THOROUGH, AND EFFECTIVE, REPRESENTATIVE WAS EASY TO UNDERSTAND AND QUITE NICE",5
289408,20-NOV-11,18-NOV-11,Houcem,,fr,184.151.127.178,ross.gaudreault@sympatico.ca,14024602,000000121320105,5,5,Rien d autre,5
289409,20-NOV-11,09-NOV-11,Nejib,,fr,67.68.251.244,charlesleclerc@sympatico.ca,13919838,000000121141086,5,5,,5
289410,20-NOV-11,18-NOV-11,Linda,,en,174.91.112.175,victoria_moore5@sympatico.ca,14026536,000000121338522,2,2,I have been told by many service people in my neighborhood that the lines in the area are years PAST needing to be replaced.  Every time we have rain we have issues .. .  REPLACE OUR LINES!,1
289411,22-NOV-11,21-NOV-11,Imen,,fr,184.144.147.71,guy_page36@sympatico.ca,14048364,000000121372331,5,5,"Me rappeler quand la ligne a été coupé
deux fois avant de parler à une troisième réceptionniste qui elle m'a dit qu'elle me rappelerait si la ligne coupait une autre fois.",5
289412,22-NOV-11,21-NOV-11,Tine,,en,76.64.133.62,cainc@bell.net,14045396,000000121385234,4,4,,
289413,22-NOV-11,21-NOV-11,Carlos,,en,76.64.133.62,cainc@bell.net,14045398,000000121384531,4,4,,
289414,22-NOV-11,03-NOV-11,Monette,,en,174.92.84.167,a.jurkus@sympatico.ca,13850516,000000120998063,3,1,Follow through to resolve the problems,
289415,22-NOV-11,18-NOV-11,Romy,,fr,24.122.126.71,vegetech@sympatico.ca,14026482,000000121325216,4,3,Le problème n'a été réglé que partiellement mais on me dit que c'est dû à un bog sur le programme Outlook de la version Microsoft Office 2010. ,4
289416,22-NOV-11,21-NOV-11,Bry,,en,184.144.79.241,mslynch@sympatico.ca,14052351,000000121370328,2,3,explain more clearly why my internet costs are increasing and not just a bland statement that it is going to increase,2
289417,22-NOV-11,21-NOV-11,Wayne,,en,207.236.24.137,brent.crossfield@sympatico.ca,14045200,000000121372565,5,5,"The change in service seems to require a change in modem/router. I would have preferred to keep the current modem/router as it is a hassle to set up the new one. However, the service representative was excellent.",5
289418,22-NOV-11,20-NOV-11,Marta,,en,206.47.249.246,ptdietrich@sympatico.ca,14041714,000000121361993,5,5,Not much!! Marta was polite & efficient in assisting me with my problem.,5
289419,22-NOV-11,21-NOV-11,Mohammed,,en,76.67.20.35,johnelta@sympatico.ca,14049726,000000121395341,5,5,While waiting the computer voice telling me how busy you are came on so often it was annoying!!!,4
289420,22-NOV-11,21-NOV-11,Nebgha,,fr,67.68.89.216,d.joanne@sympatico.ca,14046214,000000121371287,4,2,j'attends le nouveau modem pour voir si ça marche.,4
289421,22-NOV-11,21-NOV-11,Mohamed Ahmed,,fr,70.49.66.17,steline@sympatico.ca,14055120,000000121387062,2,2,Premièrement être poli et deuxièmement j'aurais aimé qu'on me propose une solution au lieu de me répéter ce qui était inscrit sur ma facture.,1
289422,22-NOV-11,21-NOV-11,Abdulkarim,,en,67.70.163.13,macben@sympatico.ca,14051212,000000121381517,5,5,,5
289423,22-NOV-11,21-NOV-11,Sonia,,fr,70.30.226.196,mcduff1@sympatico.ca,14051752,000000121378154,5,5,rien,5
289424,22-NOV-11,21-NOV-11,Jenett Mae,,en,69.157.0.179,jezebel22@bell.net,14049408,000000121376423,5,5,,5
289425,22-NOV-11,21-NOV-11,Jack,,en,70.27.161.84,TMichaelRyan@sympatico.ca,14043818,000000121384315,5,5,I can think of none,5
289426,22-NOV-11,21-NOV-11,Mohan,,en,65.93.207.178,hmarchalle@bell.net,14048634,000000121395730,4,4,"I had talked earlier to another tech whose name I don't recall, but due to my mobilephone running out of power we disconnected. I was not impressed with this persons level of knowledge and found that he was having trouble understanding me and I him.",4
289427,22-NOV-11,21-NOV-11,Ashley,,en,174.89.109.193,hehilgen@sympatico.ca,14048516,000000121378461,5,5,,5
289428,22-NOV-11,09-NOV-11,Mohammed,,en,184.151.63.174,buzz.13@sympatico.ca,13919564,000000121130673,1,1,"When one of your reps says they will deliver a product, actually deliver that product.",2
289429,22-NOV-11,21-NOV-11,Priya,,en,74.14.116.146,sam.aweida@sympatico.ca,14054440,000000121373349,5,5,it took a while till a the technical support answered the phonem may a quicker response will be appriciated,5
289430,22-NOV-11,21-NOV-11,Hector,,en,65.93.100.92,don.schmidt@sympatico.ca,14046922,000000121380503,5,5,workrd perfectly,5
289845,22-NOV-11,21-NOV-11,Diddharth,,en,70.55.31.90,david.ramsey@sympatico.ca,14046466,000000121374025,5,4,Wait for the rest of the service to be completed before you ask me to fill in a survey. The serviceperson is scheduled to fix my problem later today. Dave,5
289846,22-NOV-11,21-NOV-11,Med Wassim,,fr,174.89.79.205,andre.brouillard@sympatico.ca,14044278,000000121379658,4,4,"Demander à votre conseiller de parler et d'aller moins vite. Je lui ai demandé mais ça n'a rien changé, je pense qu'il travaille trop sous pression.",3
289847,22-NOV-11,21-NOV-11,Ajay,,en,70.24.174.30,edward.bailey087@sympatico.ca,14047162,000000121374206,1,1,"Ajay was pleasant, efficient and I originally thought effective at solving my problem. However, when I tried to use my computer after hanging up with him, the same problem continued to persist. I appear to have a malware infection that did not get resolved through his security reinstatement. A second call yesterday also ended up unsatisfactorily with the agent (728322) saying they could not resolve my problem and would escalate it to another level. I am awaiting a call.",3
289848,22-NOV-11,21-NOV-11,Carole,,fr,70.55.164.221,danielle_lemay@sympatico.ca,14046356,000000121379069,4,4,,5
289849,22-NOV-11,21-NOV-11,Houcem,,fr,67.68.70.159,despresj@bell.net,14046702,000000121376416,5,5,rien,5
289850,22-NOV-11,21-NOV-11,P Senthil,,en,70.27.195.231,john.shrives@sympatico.ca,14049708,000000121374207,2,2,"I was very disappointed in the information provided by your technical rep on where I could purchase a replacement power cord for my computer modem. I explained that I couldn't wait the 2 business days to have a replacement shipped because of my immediate needs. He suggested the cord could be purchased from either Best Buy or Walmart. As a result, I was sent on a ""wild goose-chase"" trying to track one of these down! Neither store carries such an item and the Source at Circuit City could only offer me a generic replacement which I didn't think was a satisfactory solution!

I called back your tech support people last evening to request they ship me the replacement after all.

Before giving out this kind of false information to your customers in the future, I think you'd be well advised to check to make sure your information is correct!",2
289851,22-NOV-11,21-NOV-11,Lotfi,,fr,65.93.14.212,dlandat@sympatico.ca,14046848,000000121377211,1,4,,1
289852,22-NOV-11,18-NOV-11,Ahmed,,en,70.26.27.201,cherry@sympatico.ca,14015830,000000121324051,3,1,,3
289853,22-NOV-11,20-NOV-11,Shakeel,,en,64.229.176.83,titus.owolabi@sympatico.ca,14042990,000000121361922,5,5,I was satisfied with the service. Thanks,5
289854,22-NOV-11,17-NOV-11,Will,,en,74.12.3.216,mvkohler@sympatico.ca,14009586,000000121302335,5,5,,4
289855,22-NOV-11,21-NOV-11,Carmen,,en,184.147.127.178,eaawilliams@bell.net,14047108,000000121377306,5,5,Nothing this time,5
289856,22-NOV-11,21-NOV-11,Wynbert,,en,70.27.122.163,davequaile@sympatico.ca,14046440,000000121383873,3,3,An explanation for why the problem happened in the first place... what is stopping it from happening again?,2
289857,22-NOV-11,21-NOV-11,Moses,,en,184.151.127.158,glenvale@sympatico.ca,14048150,000000121375232,5,5,He did everything he could to resolve my problem and he was succesful. There was no way he could have done better.It was my best experience with a Bell representative.,5
289858,22-NOV-11,21-NOV-11,Yosimar,,en,174.91.86.148,zniewada@sympatico.ca,14056472,000000121382322,4,3,,4
289859,22-NOV-11,19-NOV-11,Nizar,,en,174.88.163.66,francois.dedericks@bell.net,14030128,000000121347161,5,5,nothing,5
289860,20-NOV-11,16-NOV-11,Tyrone,,en,184.146.152.117,lnblehman@bell.net,13995576,000000121276891,5,5,Nothing comes to mind. Nice to see true old fashioned Customer Service! Keep up the good work!,3
289861,20-NOV-11,18-NOV-11,Priya,,en,216.209.110.78,spitfiremk4@sympatico.ca,14025512,000000121321192,5,5,,5
289862,20-NOV-11,15-NOV-11,Ronald,,en,174.89.125.111,mkenn2@bell.net,13984112,000000121253790,5,5,nothing,5
289863,20-NOV-11,19-NOV-11,Gavin,,en,174.95.204.123,gerry.misner@sympatico.ca,14030357,000000121354941,5,5,n/c,5
289864,20-NOV-11,19-NOV-11,Saliou,,fr,173.177.186.3,sbaudelot@sympatico.ca,14034808,000000121348919,2,3,Faire une vérification que vos agents soit plus polis et compréhensif en français....,2
289865,20-NOV-11,18-NOV-11,Sai,,en,184.146.104.213,rstover@sympatico.ca,14024666,000000121320318,5,5,"Because of my relative lack of PC kowledge, I would have told my contact that I was prepared to give access to my system at the beginning of the proces, not near teh end. Otherwise, great CS.",5
289866,20-NOV-11,19-NOV-11,Deepthi,,en,70.52.140.86,desigirl@bell.net,14029476,000000121356455,5,5,,5
289867,20-NOV-11,19-NOV-11,Gayathri,,en,74.15.38.41,presslake@sympatico.ca,14033976,000000121348466,4,4,not had the problem to begin with,5
289868,20-NOV-11,16-NOV-11,Seifeddine,,fr,174.91.254.45,jacques.emery@sympatico.ca,13993704,000000121270525,4,4,,4
289869,20-NOV-11,11-NOV-11,Jean-Philippe,,en,174.92.97.244,carole168@bell.net,13941724,000000121181368,5,5,nothing Jean-Phillipe was a great help,5
289870,20-NOV-11,19-NOV-11,Cecilia,,en,184.144.21.35,rlal4@sympatico.ca,14034358,000000121348877,5,5,,4
289871,20-NOV-11,16-NOV-11,Walter,,fr,174.93.213.44,denis_aumais@sympatico.ca,13991466,000000121274479,4,5,,5
289872,20-NOV-11,18-NOV-11,Kranthi,,en,76.69.19.235,mccue@sympatico.ca,14022098,000000121326900,4,,"Everything seemed good, just waiting to see if everything promised happpens, then this survey might be current.",3
289873,20-NOV-11,19-NOV-11,Arun,,en,184.146.68.15,carrie.horn@sympatico.ca,14028652,000000121352965,4,4,Your service representative was patient and knowledgeable,4
289874,21-NOV-11,18-NOV-11,Nouha,,fr,65.92.36.104,lpratte@sympatico.ca,14021310,000000121324645,2,3,,3
289875,21-NOV-11,18-NOV-11,Zohra,,fr,65.92.36.104,lpratte@sympatico.ca,14021312,000000121318361,3,3,,3
289876,22-NOV-11,21-NOV-11,Edgar,,en,65.92.24.249,nsegalowitz@sympatico.ca,14052706,000000121394543,5,3,"You could stop working with Microsoft WindowsLive. They have made it impossible for me to send emails out from home without confusing my many students (I have to manually type in a Reply address every time now and my wife, who uses our home server also has to do the same; otherwise messages to her students appear to come from me. The most recent problem was a sudden block put on my sympatico account which prevented me from sending emails efficiently from home. While the service person was great, Bell is the problem. I will now be looking for a new service provider the first opportunity I have - probably in January or February.",1
289877,22-NOV-11,21-NOV-11,Bochra,,fr,67.70.103.134,rosgerdio@sympatico.ca,14054188,000000121371786,5,5,,5
289878,22-NOV-11,21-NOV-11,Med Ramzi,,fr,76.69.179.43,keroso@sympatico.ca,14050242,000000121377905,5,5,non je suis bien contente,5
289879,22-NOV-11,21-NOV-11,Merly,,en,174.89.136.158,hobbs.london@sympatico.ca,14048658,000000121378652,1,1,your representative hung up on me,1
289880,22-NOV-11,21-NOV-11,Stephan,,en,76.69.8.152,ricklawrence@sympatico.ca,14053894,000000121372217,5,5,Nothing. Met and exceeded my expectations.,5
289881,22-NOV-11,21-NOV-11,Wahida,,en,70.24.247.77,linda_lemay@sympatico.ca,14050740,000000121375071,4,4,,5
288487,21-NOV-11,09-NOV-11,Kathy,,en,70.48.238.238,moira.bourke@sympatico.ca,13925252,000000121133082,1,1,This is the 11th appointment I have had for a tech to come to my house and yet again nop show. I have had to make arrangements to be home all day with no call fron bell to cancell. When i called them they said I did not have the ri8ght cables although Rogers has been installing cablesfor the last month.I am beyond fed up. ,1
288488,22-NOV-11,21-NOV-11,Jay,,en,70.54.14.229,chasdoe@sympatico.ca,14045732,000000121384515,5,5,nothing to add,5
288489,22-NOV-11,21-NOV-11,Nesrine,,fr,132.203.211.208,pierre.verret@sympatico.ca,14053220,000000121375713,5,5,,5
288490,22-NOV-11,22-NOV-11,,,en,74.12.175.54,,,,4,4,,4
288491,22-NOV-11,19-NOV-11,Crystal,,en,70.50.219.172,briank1945@sympatico.ca,14028432,000000121343749,3,4,"I have had to call Bell for a number of reasons lately.  The time it takes before talking to someone is unbelievable.  Also, the person you talk to has basically no authority to make a decision and it is impossible to talk to a supervisor.  The person on the telephone must run back and forth to the supervisor with the caller's questions.  At one time Bell's service was fantastic; now it is questionable.  I recently read an article on line which indicated that 37% of Bell customers are unsatisfied with the customer service - not surprised.  The person handling my call eventually solved my problem, but not without running to a supervisor.  All I asked for was to be sent an email or some sort of confirmation of our conversation.  I was told that an email could not be sent.  After requesting to speak to a supervisor my request was declined.  I was put on hold for seven minutes while she spoke to a supervisor on my behalf and came back informing me that she could confirm by email.  I usually end up getting the service requested but never without going through a very frustrating experience.",2
288492,23-NOV-11,22-NOV-11,Etuwa,,en,69.158.76.249,edward.d@sympatico.ca,14060366,000000121410370,5,5,The young lady took care of my troubles in a most professional way....thank you.,5
288493,23-NOV-11,22-NOV-11,Ramy,,fr,74.15.113.76,nicole.paquette@sympatico.ca,14066314,000000121405556,5,5,,5
288494,23-NOV-11,17-NOV-11,Wassim,,fr,174.89.215.45,jmathomas@sympatico.ca,14006740,000000121295000,4,4,"Détecter le problème plus rapidement. Voici les démarches faites pour qu'enfin notre problème se règle: 
mi-août, premier appel pour signaler le problème, votre diagnostic ... notre Outlook fonctionne mal; 
recours à 2 techniciens hors Bell qui nous permettent de contourner le problème temporairement; 
5 novembre, plus rien ne va (ni-entrée, ni-envoi); 
12 novembre, achat nouvel ordinateur et appel info chez Bell pour réinstaller Sympatico ... info reçue: pas de problème; 
13 novembre installation de Sympatico sur nouvel ordi impossible, appel chez Bell, après essai, diagnostic: problème de ligne, à la centrale ou dans la maison, un technicien va chercher mais délai entre 48 et 72 heures;
15 novembre: visite sans prévenir d'un technicien mais nous sommes absents; nouvel appel pour rendez-vous; 
17 novembre, visite du technicien: finalement, il change le modem noir pour un modem blanc; appel chez Bell: installation de Sympatico (Wassim) et enfin ça marche...97 messages en attente entrent ! Et pendant tout ce temps, nous payons comme si tout était normal, sans toutefois recevoir un service adéquat...",
288495,23-NOV-11,22-NOV-11,Sujay,,en,70.27.136.124,brendalahey@sympatico.ca,14058376,000000121406694,5,5,"To be honest, there is absolutely nothing you could have done better to improve my experience, as Sujay was wonderful.  Not only professional, but empathetic and sooooooooooooooo friendly.",5
288496,23-NOV-11,22-NOV-11,Lila,,en,76.70.80.110,gremarchuk@sympatico.ca,14061588,000000121400809,5,5,,5
288497,23-NOV-11,23-NOV-11,Naveed,,en,76.68.117.45,jmtingley@sympatico.ca,14062980,000000121423622,5,4,,4
288498,23-NOV-11,21-NOV-11,Kathy,,en,76.64.123.63,djmah@sympatico.ca,14046826,000000121385181,5,5,"I am retired so I was exceptionally pleased to receive your discount promotion on my internet service due to my being a loyal customer. I have bundled my services- phone, television and internet for years.  However, why was this promotion not brought to my attention sooner? It was only until  I complained about the price increases did I learn about the promotion.  If I hadn't called in and spoke with a representative I would have never known about this promotion. 
Thanks",4
288499,23-NOV-11,22-NOV-11,Carl,,en,184.144.133.9,ridley.levere@sympatico.ca,14067826,000000121406632,5,4,Not screwed up in the frist place,5
288500,23-NOV-11,22-NOV-11,Alexandra,,en,76.69.204.150,vrdave@sympatico.ca,14070314,000000121422916,1,1,"You tell me the power plug is defective
and that you can mail me one in 48 hrs.
I asked if i could go to a bell centre to get one this morning . ans. no, I have a small business to run and can't go this long without service. I spend about $600 amonth with bell. well its over. my project next week is get rid of everything bell. phone, tv, internet, 4 cell phones, and usa connection.

GOOD BYE AND GOOD RIDDENS. ",1
288501,23-NOV-11,22-NOV-11,Manel,,fr,70.51.198.177,gillesalbert@sympatico.ca,14061332,000000121402444,5,5,"Continer d'être à l'écoute et attentif à nos préoccupations comme Manel l'a fait et surtout l'aide quelle m'a apporté à résoudre mes problèmes.
Merci,
Gilles Albert",5
288502,23-NOV-11,22-NOV-11,Kamel,,fr,76.69.97.141,manon_legault@sympatico.ca,14064934,000000121421878,4,4,tout a été fait,4
288503,23-NOV-11,19-NOV-11,Houcem,,fr,76.64.249.122,rej.courchesne@sympatico.ca,14034228,000000121353391,4,,Je crois que c'est un problème d'équipement. Je me suis procuré un «spiter» à la source et j'ai bon espoir d'avoir réglé mon problème,3
288504,23-NOV-11,21-NOV-11,Moses,,en,70.27.114.123,brij.chawla@bell.net,14045230,000000121382057,5,5,,5
288505,23-NOV-11,22-NOV-11,Shinoj,,en,76.64.14.236,ottolang@bell.net,14066577,000000121406008,5,5,Give the CCR a means to increase the volume on the phone -without having to shout or increase his voice to his surroudings for me to hear better. I'm 77 years old and hard of hearing but only on the phone. I don't have a volume control on MY black phone.,5
288506,23-NOV-11,22-NOV-11,Sharmila,,en,174.89.197.9,ljwayte@sympatico.ca,14064432,000000121405350,5,4,All went well with this Rep. Sharmila.  She understood my problem and arranged for a Bell Tech to come out to resolve my internet issue.,5
288507,23-NOV-11,18-NOV-11,Sami,,fr,76.69.186.250,archambault.s@sympatico.ca,14014464,000000121333147,1,1,"celà m'a pris 5 appels supplémentaires pour résoudre mon problème, donc 5 jours plus tard",3
288508,23-NOV-11,13-NOV-11,Rodolfo,,en,174.95.213.25,alalexander@bell.net,13960532,000000121217515,5,5,,5
288509,21-NOV-11,20-NOV-11,Felix,,en,67.68.166.151,louise.pattison@sympatico.ca,14040362,000000121359876,5,5,Nothing,4
288510,21-NOV-11,13-NOV-11,Venkatesh,,en,216.126.94.120,BonnyWhite@bell.net,13960226,000000121215511,5,5,,5
288930,21-NOV-11,29-OCT-11,Gerardo,,en,174.94.2.48,ecjjewell@sympatico.ca,13806166,000000120902397,4,4,,4
288931,21-NOV-11,19-NOV-11,Saoussen,,fr,70.29.218.13,aubertapril@sympatico.ca,14028018,000000121343653,5,4,"Un problème demeure: Internet ne vient Internet ne s`ouvre pas automatiquement. Il faut l`ouvrir manuellement en passant par le panneau de configuration,  la collection réseau, cliquer 2 fois sor Bell et entrer le mot de passe.  ",5
288932,21-NOV-11,18-NOV-11,Med Anouar,,fr,70.55.116.60,benoit041@sympatico.ca,14014912,000000121330199,4,5,"Le service a été un peu lent....mais je pense qu'il s'agissait d'un stagiaire qui devait assez souvent demander l'aide de son superviseur. Donc, c'était un peu compréhensible....!",5
288933,21-NOV-11,20-NOV-11,Meher,,fr,67.68.126.5,gycoutu5@sympatico.ca,14038994,000000121362559,3,4,,3
288934,21-NOV-11,20-NOV-11,Mohamed,,fr,174.92.179.51,robertppremont@sympatico.ca,14042048,000000121359256,5,5,"  
   J'aimerais pouvoir avoir haute vitesse a Magog.",5
288935,21-NOV-11,16-NOV-11,Lucas,,en,70.48.53.202,juanita.seale@sympatico.ca,13994536,000000121273514,4,4,,4
288936,21-NOV-11,20-NOV-11,Raouf,,fr,174.92.167.233,marieeve.gravel@sympatico.ca,14040652,000000121366791,3,3,,3
288937,21-NOV-11,20-NOV-11,Youssef,,fr,70.51.176.62,jeantruite@sympatico.ca,14039512,000000121360914,5,4,,5
288938,21-NOV-11,19-NOV-11,Jihene,,fr,70.55.84.135,robert.roy24@sympatico.ca,14034400,000000121340600,5,5,,5
288939,21-NOV-11,19-NOV-11,Moncef,,fr,76.69.231.196,bondgee1@bell.net,14028348,000000121348744,5,1,,5
288940,21-NOV-11,18-NOV-11,Sana,,fr,67.68.116.207,mdagesse@sympatico.ca,14022128,000000121316178,3,4,,4
288941,21-NOV-11,20-NOV-11,Skander,,fr,50.100.109.209,carrollan@bell.net,14037420,000000121358628,5,5,,5
288942,21-NOV-11,17-NOV-11,Alisia,,en,70.29.130.189,tay.o@bell.net,14012476,000000121298791,5,5,,5
288943,21-NOV-11,20-NOV-11,Reshma,,en,76.70.45.41,botshka@sympatico.ca,14037196,000000121363385,5,5,,5
288944,21-NOV-11,20-NOV-11,Marouen,,fr,174.89.236.34,mundacoach@sympatico.ca,14041144,000000121367239,4,1,,1
288945,21-NOV-11,20-NOV-11,Sonia,,fr,174.89.236.34,mundacoach@sympatico.ca,14041146,000000121361762,1,1,"Ecouter le client et cesser de linterrompre en croyant avoir compris...service recu tres nul, aucune approche clientele",1
288946,21-NOV-11,09-NOV-11,Nancy,,en,70.49.27.168,jeffandefi@sympatico.ca,13922740,000000121134502,5,5,n/a,5
288947,22-NOV-11,21-NOV-11,Michael,,en,184.145.21.189,plewto@bell.net,14053304,000000121383249,2,1,Escalate to more knowledgeable staff,2
288948,22-NOV-11,21-NOV-11,Med Jeber,,en,69.158.174.182,jackie20_7@sympatico.ca,14049008,000000121386821,3,1,"Last week I called and could not understand the person speaking to me. They sent me a new modem which I did not ask for.  What I was calling about then, and called again yesterday was to request a discount on my internet as I know a number of people in my building who are getting this service for much less.  This first person gave me $1.00 discount on my invoice.  The person I spoke to yesterday, was helpful but I still do not know if I am to keep the modem I have now or the new one.  I still do not know if I received a reasonable discount or not.",4
288949,22-NOV-11,21-NOV-11,Mehdi,,fr,70.49.112.194,ss2176@sympatico.ca,14055072,000000121375221,4,4,,4
288950,22-NOV-11,21-NOV-11,Franssesca,,en,76.64.208.182,tfp421@sympatico.ca,14055492,000000121394759,5,4,Because of overseas communication line was a bit weak.,4
288951,22-NOV-11,21-NOV-11,Julie Anne,,en,67.70.162.101,vavoandvavo@bell.net,14055866,000000121371125,1,1,fix my internet so  its not crashing all the time. i am paying for  a service that does not work  80 percent of the time.,1
288952,22-NOV-11,18-NOV-11,Mohammed,,en,65.94.106.248,bphart@sympatico.ca,14015235,000000121338627,5,5,,4
288953,22-NOV-11,21-NOV-11,Stephen,,en,65.92.112.218,theo.lawrence@bell.net,14055534,000000121377812,5,4,,4
288954,22-NOV-11,21-NOV-11,Ayoub,,fr,70.30.251.168,lucie.sasseville@sympatico.ca,14051058,000000121382997,5,5,Rien,4
288955,22-NOV-11,18-NOV-11,Arun,,en,67.70.207.237,nelsonpgrant@sympatico.ca,14022896,000000121337249,5,5,The issue could have been resolved on my first phone call.,4
288956,22-NOV-11,18-NOV-11,Mhamed Chekib,,fr,67.68.184.164,charles80@sympatico.ca,14015792,000000121329058,5,5,merci nous avons recu notre nouveau modem ce midi(mardi) tout est parfait,5
288957,22-NOV-11,21-NOV-11,Irfan,,en,184.148.69.75,jwyee@sympatico.ca,14050020,000000121384045,4,3,Have a technician available earlier,4
288958,22-NOV-11,21-NOV-11,Nelson,,en,69.158.50.44,susanne9@bell.net,14055246,000000121393939,5,5,"The lady that I called earlier for interenet help didnot know what she was talking about.  The gentleman that I spoke with was amazing.
Thank you",5
288959,22-NOV-11,21-NOV-11,Tara,,en,64.231.187.55,henrimathieu@sympatico.ca,14048572,000000121371516,5,4,Your representatives are very good but the billing problem I am having has gone on the months. Would it not be more productive to correct this usage problem which would be to both are advantage.  Thank You,5
288960,22-NOV-11,21-NOV-11,Amine,,fr,70.30.202.43,france095@sympatico.ca,14047656,000000121386448,3,4,qu'il soit moins insistant a me vendre un des produits de bell,4
288961,22-NOV-11,18-NOV-11,Yassine,,fr,174.91.251.66,pmtremblay@sympatico.ca,14023704,000000121324607,5,5,,5
288962,22-NOV-11,21-NOV-11,Kanni,,en,76.68.81.45,b.lynn.jones@bell.net,14044696,000000121395278,1,1,"Saying the installation of 512 was delayed because we use a dry loop is ridiculous.  Further, Kanni's accent was all but intelligible.",1
288963,22-NOV-11,18-NOV-11,Mark,,en,68.171.231.81,karin.jordan@sympatico.ca,14020278,000000121331563,2,1,"I am looking to hook up high speed internet service at the house I am moving to on Dec 1st. I am being informed that there is no high speed internet service to 133 Faraday Street, K1Y 3M3. If this indeed the case, unfortunately Bell will be losing my internet business. I am a long-time (over 15 years) and loyal customer and am very disappointed to not be able to continue my relationship with Bell. I still hope this situation can be resolved to my satisfaction. Sincerely, Karin Jordan",
288964,22-NOV-11,18-NOV-11,Souhail,,fr,174.89.79.233,jleveille2@sympatico.ca,14019694,000000121337484,4,4,,3
288965,22-NOV-11,21-NOV-11,Tejaswvi,,en,64.231.206.115,cathy.sterling@sympatico.ca,14045534,000000121372533,3,4,i would like to be able to talk to someone who has a more english accent as i find it difficult to understand certain people over the phone.,3
288966,22-NOV-11,21-NOV-11,Hector,,en,184.145.102.192,ladyhuggins@bell.net,14050512,000000121396476,5,4,Have Direct phone connections,3
288967,20-NOV-11,19-NOV-11,Zoubeir,,fr,76.65.48.165,pbrodeur00@sympatico.ca,14033786,000000121343976,5,,Le technicien doit communiquer avec moi demain afin de faire d'autres vérifications.,3
288968,20-NOV-11,19-NOV-11,Rajesh,,en,76.64.43.224,bud.brown@sympatico.ca,14028484,000000121349292,5,5,,5
288969,20-NOV-11,18-NOV-11,Hector,,en,70.26.236.234,michael.haughton@sympatico.ca,14022282,000000121333865,3,1,Get the speed back up on my internet. O still can't access basic sites.,1
289431,20-NOV-11,11-NOV-11,Nizar,,fr,65.94.81.228,mike.mol@sympatico.ca,13947350,000000121173719,4,5,,5
289432,20-NOV-11,19-NOV-11,Mohamed Nidhal,,fr,76.68.164.216,belinda.mallette@sympatico.ca,14028172,000000121347007,4,4,"Peut-être travailler pour réduire le bruit venant de l'arrière-scène pendant que le client discute avec le technicien? 
Je ""pense"" que ma demande a été résolue, il s'agit d'un remboursement et je dois attendre ma prochaine facture pour vérifier si cela a été fait. J'assume que oui alors merci.",3
289433,20-NOV-11,18-NOV-11,Juan Carlos,,en,67.71.141.146,bobalou@bell.net,14015132,000000121319586,5,5,,5
289434,20-NOV-11,19-NOV-11,Abdelhakim,,fr,76.69.177.194,fguillet@sympatico.ca,14030048,000000121349344,5,2,le technicien a bien repondu a mes attentes mais un autre technicien va venir me changer mon modem...,4
289435,20-NOV-11,19-NOV-11,Susy,,en,70.52.170.253,vmcbride@sympatico.ca,14035922,000000121343024,4,4,Nothing.,5
289436,20-NOV-11,16-NOV-11,Kalyca,,en,50.101.143.105,mike.suerich@sympatico.ca,13996698,000000121272907,5,4,it was fine,4
289437,20-NOV-11,19-NOV-11,Ayesha,,en,74.14.18.39,atkinslevy@sympatico.ca,14027996,000000121346901,1,1,Told technician would be at my home promptly 8am next morning. Next day 2 hrs after 8am  called to enquire where technician was only to be told that was impossible. I have 1 day a week to sleep in and having it wasted by an uncaring organization is not appreciated. What happened to customer care.  ,1
289438,21-NOV-11,20-NOV-11,Mohamed Ali,,fr,70.50.46.201,aspezakis@sympatico.ca,14036862,000000121360251,4,5,nil,5
289439,21-NOV-11,19-NOV-11,Bernard,,en,69.157.59.186,loracaverly@bell.net,14032366,000000121353756,5,4,,4
289440,22-NOV-11,21-NOV-11,Jean,,en,174.91.40.61,gteleki@sympatico.ca,14048310,000000121371945,3,3,Answer the question directly without requiring further wait time (already waited 7 minutes)--regarding a very simple administrative matter,3
289441,22-NOV-11,21-NOV-11,Arun,,en,70.26.133.80,a.wigston@sympatico.ca,14043876,000000121389631,5,5,"The  Only Thing Is,, Evey Time They Transfer You To The  Anouther Deparmert,, You Have  To  Explain Your Prouplem All Over!! Some  Times I  Had  To  Go Trew Three Derarmemt to  Get Where I  Got To!!",4
289442,22-NOV-11,21-NOV-11,Radhika,,en,70.53.45.253,pthill@sympatico.ca,14053432,000000121372245,5,5,could not have been better,5
289443,22-NOV-11,21-NOV-11,Bob,,en,70.24.205.152,ebender@sympatico.ca,14047120,000000121377140,5,5,Nothing - everything was handled as per my expectations.,5
289444,22-NOV-11,21-NOV-11,Serge,,en,70.26.46.19,agrenier1@sympatico.ca,14044032,000000121379627,4,4,Initially appropriate customer care would have prevented the need to require a follow up.  Your care rep. addressed my concerns but my recommendation is to be up front with the customers.  This will prevent frustration and the loss of your clientele.  During my dealings with your  representatives I did voice this concern.  One must always realize that the competition is always trying to obtain our business.,4
289445,22-NOV-11,19-NOV-11,Sarra,,fr,65.92.250.41,j-belanger@sympatico.ca,14030966,000000121341981,,1,"Sara a été tres bien avec moi. Elle n'a pas résolu mon probleme;  mais elle ne faisait que me transmettre des données que d'autres lui fournissait .",3
289446,22-NOV-11,21-NOV-11,Moez,,fr,70.26.177.100,therealsue@bell.net,14055538,000000121384587,4,3,"Installation du Modem le 19 au lieu du 18
Second Modem reçu Lundi 21 par poste.?
Doit retourner second Modem par kit de retour?




",4
289447,22-NOV-11,21-NOV-11,Kelly,,en,70.24.166.152,raymond.kelly@sympatico.ca,14053656,000000121384652,5,5,Nothing,5
289448,22-NOV-11,21-NOV-11,Jeannette,,en,70.27.28.3,esetchell@sympatico.ca,14047384,000000121377749,2,2,The problem has recurred within 24 hours. naturally I am not happy. I am sending this from my laptop.I have a Rogers nokia  stick for it. I am tempted to drop Bell and just use the stick year round. my internet needs are not extensive.,
289449,22-NOV-11,20-NOV-11,Houssem,,fr,70.48.118.96,lise.salagnon@sympatico.ca,14040258,000000121359307,4,5,Rien.,5
289450,22-NOV-11,10-NOV-11,Nedra,,fr,173.182.145.181,dube.denis@sympatico.ca,13931862,000000121150496,2,1,,1
289451,22-NOV-11,21-NOV-11,Sudheer,,en,184.146.165.44,h.griffith@sympatico.ca,14048402,000000121385582,4,5,,4
289452,22-NOV-11,21-NOV-11,Maria,,en,184.144.49.104,jde1033@sympatico.ca,14049222,000000121384808,4,4,,4
289453,22-NOV-11,21-NOV-11,Kali,,en,65.93.43.201,john263@sympatico.ca,14049716,000000121381675,4,4,Not letting it happen?,4
289454,22-NOV-11,15-NOV-11,Ronald,,en,64.229.135.91,kkemball@sympatico.ca,13982304,000000121245315,4,3,More Mac OS X information available to the techs.,5
289455,22-NOV-11,21-NOV-11,Joseph,,en,67.70.154.98,jackiebetts@bell.net,14049010,000000121395131,4,5,Gone to the easiest method first.,5
289456,22-NOV-11,09-NOV-11,Hemavathi,,en,76.68.109.217,lstroh@bell.net,13924274,000000121135275,5,3,,4
289457,22-NOV-11,17-NOV-11,Mukesh,,en,70.50.197.31,frances010@sympatico.ca,14004856,000000121291339,3,5,It took almost 2 hours and I had to request help from the manager!,3
289458,22-NOV-11,21-NOV-11,Kalyca,,en,70.50.186.242,golfguy72@sympatico.ca,14048190,000000121383237,1,1,lets see 5 months of having to call every time my bill comes in cause you screw up my bill yet again isnt gonna keep me much longer as a customer,1
289459,22-NOV-11,30-OCT-11,Olfa,,fr,64.229.130.118,vallier.gagne@bell.net,13819330,000000120903746,5,5,,5
289460,22-NOV-11,21-NOV-11,Diedra,,en,64.228.90.98,rjdn@sympatico.ca,14053926,000000121370174,3,2,Treat loyal customers as they should be. I don't think I should have to complain after I find out that others are getting a MUCH better package then I got for the same coverage and i am a longer customer with Bell then they were. Also with my conversation with your adviser in the loyalty dept who stated that this was the best they could offer and then finding out that a day later my Mother in-law got a better package then i did. How can this be ? Am I supposed to get on the phone and complain again? I will seriously be looking at what the competition is offering when I have to renew my contract.,1
289461,22-NOV-11,21-NOV-11,Ginette,,fr,70.30.225.151,tessiery@sympatico.ca,14055488,000000121384833,5,4,C'est OK,5
289462,21-NOV-11,19-NOV-11,Sulochana,,en,76.69.36.120,alfred.chan2@sympatico.ca,14027612,000000121347085,2,2,It was a technical issue only the technician could fix. The technician was perfect!,3
289463,21-NOV-11,19-NOV-11,Rajesh,,en,174.95.131.140,gretaanne@bell.net,14030538,000000121352277,3,4,"I was connected to a service representative in India who, although very polite, had a very heavy accent which at times made it difficult for me to understand what he was saying.  I think my problem would have been resolved sooner had I been assisted by someone employed in Canada.",3
289464,21-NOV-11,14-NOV-11,Raj,,en,174.91.54.121,b.rank@sympatico.ca,13967674,000000121227273,5,5,Talk louder over the phone.,5
289465,21-NOV-11,20-NOV-11,Karen,,en,70.27.71.134,esther.mar@sympatico.ca,14038408,000000121357518,5,5,,5
289466,21-NOV-11,20-NOV-11,Aswathy,,en,69.158.128.178,lyndaetjoseph@sympatico.ca,14040440,000000121363611,5,5,,5
289882,22-NOV-11,21-NOV-11,Gilbert,,en,174.92.78.16,wlobban@sympatico.ca,14056234,000000121384569,5,5,"Increase volume from Bell""s end",5
289883,22-NOV-11,21-NOV-11,Mohamed,,fr,70.52.20.204,marcbelcourt@sympatico.ca,14051352,000000121383764,5,3,"Le problème que j'ai eu concernait le système courriel et la sauvegarde de fichiers lorsqu'on ""éliminine"" un compte. Le3 résultat obtenu n'a pas rencontré mes attentes. J'ai perdu les fichiers. Pas grave, la vie continue.",5
289884,22-NOV-11,21-NOV-11,Aivi,,en,174.95.88.137,ron.wootton@sympatico.ca,14054154,000000121371256,5,5,improve billing so error not made on customer bill,5
289885,22-NOV-11,21-NOV-11,Nayeem,,en,69.158.36.164,howard.dejong@sympatico.ca,14048682,000000121381952,5,2,"Nayeem did well, to search the problem, Bell however did not do well, they have the tools to solve the problem, choose not to do anything tangable other than leaving a csr to do his best, lets start fixing problems not just giving lip service",1
289886,22-NOV-11,21-NOV-11,Mohamed,,fr,174.88.165.235,jacquesroy77@sympatico.ca,14049040,000000121385698,4,4,"Très bon service avec vos conseillers, très bon français mais quelques fois ,étant donné qu'ils ont un accent,petite difficulté à comprendre certain mot,il faut leur faire répeter de même pour nous, surtout quand il nous propose une nouveau forfait, il faut être plus attentif, bien comprendre le fortait,ce qui est inclus accepter le bon choix pour nous,et que ça ne soit pas une vente, une petite amélioration serait bien, pour ce qui était de mon problème , c'était plus compliqué... et surtout de répeter mon histoire à un conseiller à un autre, perte de temps et d'erreur autant pour vous que pour nous, on devrait avoir accès au même conseiller, et ce qui de votre technicien, très bon service. Merci de votre attention.",5
289887,22-NOV-11,21-NOV-11,Maria,,en,65.92.205.237,sawyer74@sympatico.ca,14054574,000000121384394,3,3,have a person answer not the automated machine,3
289888,22-NOV-11,21-NOV-11,Shirin,,en,74.15.60.86,isolene.trotman@sympatico.ca,14048892,000000121381750,5,5,,5
289889,22-NOV-11,21-NOV-11,Sudhakar,,en,174.94.25.124,mmvanrooyex@sympatico.ca,14052208,000000121395573,5,5,your man did everything to help me,5
289890,22-NOV-11,21-NOV-11,Mahesh,,en,70.50.176.118,j.hough@sympatico.ca,14048944,000000121394143,4,4,Less wait time. The delay in reaching a support person destroys any good will created by good service once I actually get o speak with a human,3
289891,22-NOV-11,19-NOV-11,Kat,,en,184.147.230.20,cd.delacruz@sympatico.ca,14028704,000000121351829,4,4,My questions were answered to my satisfaction.  My internet will be performing better for the next 12 months.,5
289892,22-NOV-11,21-NOV-11,Janmar,,en,174.92.84.141,r.l.hilliker@sympatico.ca,14053482,000000121385215,5,5,nothing,5
289893,22-NOV-11,20-NOV-11,Sofiene,,fr,76.69.190.76,jdolbec@sympatico.ca,14039448,000000121367925,4,5,,5
289894,22-NOV-11,21-NOV-11,Zulfiquar,,en,64.231.99.150,cox.p@sympatico.ca,14046102,000000121377839,5,5,nothing-excellent,5
289895,22-NOV-11,18-NOV-11,David,,en,70.30.19.56,william.menchenton@sympatico.ca,14026766,000000121321992,5,5,,5
289896,22-NOV-11,21-NOV-11,Andrew,,en,74.12.250.213,rick.mcquarrie@sympatico.ca,14053884,000000121369887,3,1,Bell representative tried to resolve the problem and said another tech person would have to call me as he did not resolve the problem.  He did not tell me it could take up to 72 hours to resolve the problem.  No one called me back.,3
289897,20-NOV-11,17-NOV-11,Sergio,,en,65.95.109.109,phoebe.collard@sympatico.ca,14010282,000000121313692,4,5,Ask if customer wants music while waiting.  It was too loud.  I much prefer silence to the loud music.,4
289898,20-NOV-11,19-NOV-11,John,,en,64.231.25.95,ddarcy@bell.net,14029382,000000121345085,2,1,the problem was not resolved until a technician visited,3
289899,20-NOV-11,20-NOV-11,William,,en,65.94.123.92,m.moniquerichard@sympatico.ca,14032518,000000121356773,5,5,"Nothing. I have used your technical support 3 or 4 times now and everytime, I have received courteous and friendly service.",5
289900,20-NOV-11,18-NOV-11,Srinivasan,,en,174.91.11.236,ralph.kearney@sympatico.ca,14023968,000000121329712,5,5,,5
289901,20-NOV-11,19-NOV-11,Aurea,,en,70.52.29.9,wdryden@sympatico.ca,14036004,000000121352273,1,1,call me back after my call was disconnected after 1hr. I had to call back and start all over.,2
289902,20-NOV-11,19-NOV-11,Karina,,en,69.156.92.135,dleonhum@sympatico.ca,14029574,000000121347356,5,5,nothing.  The woman was very professional and solved my issue with patience.,5
289903,20-NOV-11,19-NOV-11,Ingrid,,en,174.92.71.54,llo8@sympatico.ca,14032336,000000121356720,5,5,"Have the reps as knowledgeable as Ingrid was with me.  When I reach a rep in a country starting with an I -  we have a difficult time -  I think it is mostly a language barrier &  those reps seem to be hesitant to refer the call to a senior tech (not certain why) -  My comments are by NO means intended to sound predjudice.  I have all 4 services with Bell &  hope to retain that.  I think when a rep gives excellent service -  she & her Mgmt team should be advised.  Service is Key with Me. - 
",5
289904,20-NOV-11,19-NOV-11,Cathrine,,en,76.69.60.149,david.parnes@sympatico.ca,14029340,000000121349778,5,5,NOTHING,5
289905,21-NOV-11,19-NOV-11,Kevin,,en,74.12.248.231,lfm@bell.net,14032232,000000121340901,4,4,,4
289906,21-NOV-11,18-NOV-11,Joshua,,en,64.229.81.238,terriplunkett@sympatico.ca,14025946,000000121334770,5,4,,4
289907,21-NOV-11,12-NOV-11,Sarah,,fr,184.145.183.94,pierrelarose21@sympatico.ca,13957852,000000121195034,4,5,Le délai de résolution (51 heures) a été plutôt long,4
289908,23-NOV-11,22-NOV-11,Ahmednur,,en,65.93.41.118,wpokrywka@sympatico.ca,14070510,000000121418317,5,5,Really nothing,5
289909,23-NOV-11,22-NOV-11,Kevin,,en,76.64.107.248,dougbet@sympatico.ca,14060136,000000121417941,1,1,I gather you were unable to give me what I wanted High speed it was not available in this area??? and now I have to make a changeDoug Flood,1
289910,23-NOV-11,22-NOV-11,Prince,,en,70.26.158.207,quantumg@bell.net,14067313,000000121411703,5,5,less waite time on hold,5
288511,23-NOV-11,22-NOV-11,Marouen,,fr,65.94.10.11,p.ray@sympatico.ca,14066616,000000121404829,3,3,"N.B. La ligne s'est coupée au tout début de la consultation.
J'ai rappelé à13h09 et le problème a été réglé à ma satisfaction.",5
288512,23-NOV-11,22-NOV-11,Janet,,en,70.53.92.113,edchaplinsky@sympatico.ca,14060346,000000121403509,5,5,,5
288513,23-NOV-11,13-NOV-11,Chad,,en,70.30.58.214,dellfor@sympatico.ca,13961861,000000121211373,1,1,"My name was entered wrong and I am not able to register on My Bell I called and explained the problem I was assured that the problem would be fixed  yet as of today Nov 23-11 still No change.The last name was written as Fortuna it Should be Della Fortuna I told the Rep that it was two words.
Mario  Della Fortuna",1
288514,23-NOV-11,22-NOV-11,Chad,,en,76.70.81.178,dom_eula@sympatico.ca,14060072,000000121415330,5,5,the representative promised to send me an e-mail outlining my new deal with Bell.  I have yet to receive it.  The donfirmation number is121415330.,5
288515,23-NOV-11,22-NOV-11,David,,en,70.52.174.36,drmigi@bell.net,14060200,000000121403756,5,5,nothing!,5
288516,23-NOV-11,22-NOV-11,Maria,,en,67.70.88.44,simon.baker@sympatico.ca,14068902,000000121412985,5,5,I can't think of anything!,5
288517,23-NOV-11,21-NOV-11,Grant,,en,50.101.227.112,denier@sympatico.ca,14046626,000000121395150,1,1,"I had a feeling the person I was talking to ""Felicia"" did not speak English - there was a huge delay between my questions and her replies and her replies sounded like ""canned"" replies - the ones you see that are obviously just in the ""answer bank"".  The last thing I told her was that I was looking forward to seeing this email where I am asked what I thought of the service.  Withing 1 minute of that live chat I lost all internet service, both email access and internet access.  I would love to know what happened with that because it's a bit beyong coincidence for me that I got no answers to my questions (other than she said she could boost my daily email limit to 1500??? which was completely unnecessary.  My problem was one I had before and I had never had my limit reached and was never incapable of using the email for the next 24-48 hours.  After chatting with Grant (one the phone that evening) I was completely satisfied.  He was an English speaking man and he walked me through resetting my access - which was completely lost immediately after my internet chat with Felicia.  He said he was unfamiliar with anything to do with losing your access to email for 24-48 hours.  He was extremely helpful and got me up and running with no problem.  But Felicia - whoever that was, I was very irritated by her attitude and lack of being able to communicate in English in any kind of normal conversation.  All her replies were short and completely unhelpful in any way, shape or form.

For the next question I am going to say I would recommend Bell based on my chat with Grant - if I had a decision to make based on my chat with Felicia, I would never recommend Bell to anybody.  I would go to the point of saying I would discourage anyone from dealing with Bell after my chat with Felicia.",4
288518,23-NOV-11,22-NOV-11,Brett,,en,70.49.9.34,jsahota@sympatico.ca,14063314,000000121409625,5,5,One person contact for all services including wireless (Cell phones).,5
288519,23-NOV-11,23-NOV-11,Ganesh,,en,76.67.19.40,oojee@sympatico.ca,14066550,000000121423794,5,5,"The phone line was bad; it was hard to hear the technician.",4
288520,23-NOV-11,21-NOV-11,Andrew,,en,64.231.101.230,barry.brownlee@sympatico.ca,14044774,000000121376111,5,5,Retroactively given me a credit for the amount you have been overcharging me for the internet and phone service.,4
288521,23-NOV-11,21-NOV-11,Sajid,,en,74.176.224.173,gelewis@bell.net,14047928,000000121385017,4,4,Nothing I can think of ,5
288522,23-NOV-11,22-NOV-11,Samiha,,fr,76.69.191.195,richardhains@bell.net,14067788,000000121408363,1,1,"oui surement, si votre employée savait écouter car à plusieurs je lui ai demander darrêter de minterrompre mais elle continuait.",4
288523,23-NOV-11,19-NOV-11,Vijay,,en,69.158.70.202,ddespres@sympatico.ca,14029388,000000121356630,4,4,,4
288524,23-NOV-11,18-NOV-11,Brahim,,fr,184.151.127.216,guylaine.bdard@sympatico.ca,14018518,000000121325513,1,1,"Ne pas recommencer les mêmes opérations pendant environ 90 minutes et même après que j'ai demandé l'aide d' un technicien à domicile.  
Le problème que j'avais signalé par chat à votre service  et dont la personne m'a demandé de contacter Apple.  Même votre technicien le lundi n'a pu résoudre votre problème qui a été résolu le soir seulement.",3
288525,23-NOV-11,22-NOV-11,Tony,,en,76.67.159.220,zeke1@sympatico.ca,14070719,000000121410707,5,5,do it right the first time and it would have avoided the call,5
288526,23-NOV-11,22-NOV-11,Linda,,en,64.231.189.104,kathy.kendall039@sympatico.ca,14063596,000000121422621,5,5,"That I don't get charged shipping and handling for an upgraded modem especially when you can't pick it up at a Bell store.
It seems to me when you are a customer you should be getting upgrades automatically or at least notified that they are available. I have been a Bell Sympatico customer for 14 years and Rogers is always trying to get me to switch. I notice a definite improvement in the performance of my internet over my previous modem which with the constant improvements and my customer loyalty I believe I shouldn't have to pay the $19.95 cost. Otherwise everything was great the Lady taking the call was quick and efficient and gave the extra help with setting up my sons' WII game.",5
288527,23-NOV-11,20-NOV-11,Luis,,en,174.92.219.153,Bettyke@bell.net,14036254,000000121359801,5,5,,5
288528,23-NOV-11,22-NOV-11,Grant,,en,72.39.224.227,kjhowlett@sympatico.ca,14063832,000000121410480,1,1,"yes listen to me!  Iknew it was my internet connection, but was not listened to.  I am currently using this computer at a friends house and have no problems accessing any site unlike at myown house, with or without the wireless",1
288529,23-NOV-11,21-NOV-11,Robert,,en,76.64.215.83,cor4@sympatico.ca,14046058,000000121372599,5,5,,3
288530,23-NOV-11,22-NOV-11,Tony,,en,70.31.45.66,marytolliver@sympatico.ca,14065238,000000121404839,4,4,,4
288531,23-NOV-11,23-NOV-11,Sabha,,en,70.53.47.110,davidpinto_4@sympatico.ca,14059678,000000121423756,,1,"He tried his best, but in the end, the problem wasn't resolvable by tech support.",4
288532,23-NOV-11,23-NOV-11,Mahesh,,en,70.53.47.110,davidpinto_4@sympatico.ca,14059680,000000121423673,2,2,"She left me worse off because of a  fix she tried, but she did try hard and worked a long time with me to fix the problem. In the end, it wasn't resolvable from your end.",4
288533,23-NOV-11,22-NOV-11,Remi,,en,76.64.255.88,drywen@bell.net,14060208,000000121407299,4,5,,5
288534,23-NOV-11,22-NOV-11,Rahma,,fr,76.64.113.35,girouxmeilleur@bell.net,14061358,000000121407661,5,5,,5
288535,23-NOV-11,22-NOV-11,Jose,,en,74.14.27.209,jacques.lachance5@sympatico.ca,14062390,000000121420771,5,5,,5
288536,21-NOV-11,18-NOV-11,Salvador,,en,184.144.28.142,edmund.dawe@sympatico.ca,14017298,000000121319474,5,4,,5
288970,20-NOV-11,18-NOV-11,Sofiene,,fr,174.95.123.85,liondor@bell.net,14021080,000000121319418,5,5,La compétence de votre représentant était évidente et cela est rassurant.,5
288971,20-NOV-11,16-NOV-11,Rabeb,,fr,70.29.248.140,mary.nematalla@bell.net,13996300,000000121280402,5,5,,5
288972,20-NOV-11,18-NOV-11,Pascal,,fr,74.12.245.198,sourirebert@sympatico.ca,14025496,000000121318589,4,2,"On a changé mon mot de passe, ça a réglé le problème 24 heyres, après le mot de passe ne foncionnait plus. Je dois donc tout recommencer.",3
288973,20-NOV-11,19-NOV-11,Mir,,en,68.2.158.230,greggillis@bell.net,14030536,000000121349358,4,4,,5
288974,20-NOV-11,19-NOV-11,Carmen,,en,68.2.158.230,greggillis@bell.net,14030534,000000121351352,4,4,,5
288975,21-NOV-11,20-NOV-11,Padala,,en,65.95.125.142,setubal10@sympatico.ca,14042450,000000121357349,5,5,When Bell Have emploey's with level of Padala never your company have problems.,5
288976,21-NOV-11,20-NOV-11,Nouha,,fr,67.68.71.180,martel.yves.2@sympatico.ca,14040704,000000121357383,5,5,C'était parfait,4
288977,21-NOV-11,19-NOV-11,Darlene,,en,66.238.171.130,johnsonfive@sympatico.ca,14031496,000000121345631,1,1,Improved quality of connection if a call is transfered,1
288978,21-NOV-11,20-NOV-11,Khalil,,fr,69.159.163.173,rege@sympatico.ca,14041866,000000121359865,5,5,rien de particulier,5
288979,21-NOV-11,17-NOV-11,Mike,,en,99.225.212.93,abb@sympatico.ca,14001414,000000121297185,4,4,,3
288980,21-NOV-11,20-NOV-11,Padmanaban,,en,70.29.67.250,jpmail@sympatico.ca,14039766,000000121361409,1,1,"Have people who were knowledgeable and empowered to make decisions available; sort out your telephone network between tech.support and business support! Wasted more than 45 minutes talking to 3 people!!",1
288981,21-NOV-11,20-NOV-11,Tarek,,fr,184.148.246.245,veroniqueleroux@sympatico.ca,14043186,000000121359464,5,5,"rien,tout va bien",4
288982,21-NOV-11,19-NOV-11,Edwin,,en,70.27.177.24,dave_kirk@sympatico.ca,14029306,000000121353767,5,5,nothing edwin handle it very well a and was very courteous and polite .he did a very good job and i thank very much for his patience and understanding.     thanks again dave kirk,5
288983,21-NOV-11,20-NOV-11,Mohamed Amine,,fr,70.49.67.174,micheline.garceau@sympatico.ca,14040911,000000121361844,4,4,,4
288984,21-NOV-11,09-NOV-11,Lisa,,en,74.15.254.30,d.pascoe@sympatico.ca,13920218,000000121125755,1,1,"First it starts with wasting my day on hold to report no service, then they try to get us to waste more time doing speed tests when they already know they have an upload problem but try to deny it. When I wanted talk to the business office about billing for no service I went back on hold again only to be told I would have to call back after service was restored. Like I have time? What this means is you billed me for no service and unless I want to take a morning off work to sit on hold you get away with it. That is my thank you for forty years as a paying customer.",2
288985,21-NOV-11,20-NOV-11,Ghassen,,fr,76.71.127.153,france.martineau@sympatico.ca,14038584,000000121368519,5,5,tout a été a mon entière satisfaction,4
288986,21-NOV-11,05-NOV-11,Ashwini,,en,70.55.36.109,barb_zions@sympatico.ca,13877240,000000121056153,2,1,"It took almost 4 days to resolve the problem.  The customer care reps did not seem to understand what the exact issue was causing the problem.  Our phone service was also affected.  Each time we had a different customer care rep and they expected us to try different things to resolve the problem.  The problem wasn't within our household, it was external.  The service technicians actually stopped by twice to explain what was happening.  We appreciated their visits which far outweighed the service we received from calling your customer care reps.",3
288987,21-NOV-11,20-NOV-11,John,,en,50.100.44.143,nigel@bell.net,14041240,000000121362201,5,5,,5
288988,22-NOV-11,21-NOV-11,Diaraye,,fr,184.145.255.245,mariemgaudreau@bell.net,14051522,000000121370075,4,," Me donner un service sans équivoques des options auxquelles je suis abonnée. De plus, une compagnie comme Bell pourrait fournir autant sinon plus de forfaits,  qu'une compagnie d'envergure moindre.    ",
288989,22-NOV-11,21-NOV-11,Nes,,en,74.14.2.62,lori_sullivan@sympatico.ca,14050928,000000121386873,4,4,"Migel employee # 6026434 was extremely helpful & knowledgeable. Now I will have to wait  until I receive the bill, as I have had problems in the past with what I am told, and what I really get charged. Next problem, when the modem came for me to install, it was the wrong modem, and had no cables, phone filters, etc. When contacting customer service yet again, was told to use the old ones. Our old internet never had any phone filters! Thought I was receiving a new installation kit. Yet again, disappointed with Bell! Please let me know what I am to do with this modem, and when I will receive the right one. Thank-you, Lori",3
288990,22-NOV-11,21-NOV-11,Edwitch,,en,174.94.103.222,lino10@sympatico.ca,14050770,000000121371137,5,5,can not think of any,5
288991,22-NOV-11,22-NOV-11,Mahesh,,en,174.89.25.189,bobholmes@sympatico.ca,14045086,000000121396798,5,5,,4
288992,22-NOV-11,21-NOV-11,Mariem,,fr,216.218.0.156,simonlarochelle@sympatico.ca,14054868,000000121385009,1,,"Quand on a un changement de tarif, le mois suivant, la facturation 90% du temps ne reflete pas l'entente obtenu le mois d'avant. le temps predu a avoir ce qui a été promis est ridicule et il arrive souvent que dans les transferts entre département(facturation à Internet) que l,on perd la ligne donc on doit recommencer tout ....je suis totalement ecouré du service et nous sommes avec Bell pour 3 services soit téléphonie,télé et intenet et si le mois prochain j'ai encore une différence dans ma facture, je cancelle l,ensemble de tous mes services....",1
288993,22-NOV-11,21-NOV-11,Deepika,,en,69.157.116.111,flexiblethinker@sympatico.ca,14047580,000000121369379,4,4,,4
288994,22-NOV-11,21-NOV-11,Denis,,en,76.67.81.238,regnier9066@bell.net,14053764,000000121379485,5,4,,5
288995,22-NOV-11,21-NOV-11,Hector,,en,76.69.18.45,wick2@sympatico.ca,14056164,000000121381520,5,4,,4
288996,22-NOV-11,21-NOV-11,Yves,,en,76.67.27.178,marc.foisy@sympatico.ca,14051336,000000121378313,5,5,everything was good. Yves was very professional and informative. Good Job,5
288997,22-NOV-11,21-NOV-11,Haley,,en,70.51.162.125,stajoh@sympatico.ca,14055094,000000121385150,5,5," Very little, as I was mostly pleased
 with both your representatives.",4
288998,22-NOV-11,21-NOV-11,Ashley,,en,69.159.18.97,marcucv@bell.net,14051410,000000121374341,3,5,Shorten the screening process to the Loyalty Department.  I spoke to two different reps before I was successfully transferred to the Loyalty Dept.  I was on hold between people a considerable amount of time.,3
288999,20-NOV-11,17-NOV-11,Anis,,fr,184.151.115.54,lucie.touchette@sympatico.ca,14008238,000000121307315,1,,avoir des gens competent qui me repondre,1
289000,20-NOV-11,19-NOV-11,Moses,,en,50.101.34.166,claude682@sympatico.ca,14028942,000000121346965,5,5,,4
289467,21-NOV-11,20-NOV-11,Sowmya,,en,76.68.232.37,skyfawkes@sympatico.ca,14042568,000000121367059,5,5,"Although very helpful, the Representative sounded like she was talking with me from behind two heavy doors, hence I often had to keep asking her to repeat herself. Condsidering this is Bell, the phone company, our connection ought to have been clearer and more distinct.",4
289468,21-NOV-11,19-NOV-11,Sannie Lou,,en,70.27.101.215,dkuizenga@sympatico.ca,14029566,000000121342465,5,4,,
289469,21-NOV-11,20-NOV-11,Hassan,,en,64.231.25.20,scgarvey@sympatico.ca,14042337,000000121366622,1,1,"NOT HUNG UP ON ME.  I went through a 25 minute call- about the 8th one in 6th months, only to have the rep accidentally hang up and he did not call me back.  This is absolutely unacceptable.  Not impressed at all.",1
289470,21-NOV-11,20-NOV-11,Mudilyar,,en,67.70.40.199,emoorhead1@sympatico.ca,14038358,000000121359100,5,5,,4
289471,21-NOV-11,19-NOV-11,Matthew,,en,50.101.229.116,john.coe@sympatico.ca,14031450,000000121342593,5,4,"Matthew provided excellent, professional service.  

The improvement would come in better communication from the corporate level, with more reasonable fees. I am disappointed that corporate Bell only looks after their customers when an issue arises.  ",4
289472,21-NOV-11,20-NOV-11,Edwin,,en,65.92.207.22,mikeandsuebelanger@sympatico.ca,14040956,000000121363172,5,5,,5
289473,21-NOV-11,20-NOV-11,Pradheep Kumaar,,en,184.144.26.25,gneufeld@sympatico.ca,14038892,000000121362067,1,1,solve my problem. modem still not working,1
289474,21-NOV-11,20-NOV-11,Salvador,,en,184.144.26.25,gneufeld@sympatico.ca,14038894,000000121362988,3,4,got it right the first time not the seventh or eighth time.,2
289475,21-NOV-11,18-NOV-11,Charles,,en,184.148.174.41,4dtbjj@sympatico.ca,14013500,000000121323716,1,1,I was happy with my concern being resolved initially until I received an e-mail confirming my service change.  IT IS WRONG!!  I was told I would have up to 165 Gb/mo usage and the e-mail says 25!!!  Our usage varies from 42 to 85/mo.  Why would I now only have 25Gb usage?!?!  Also I was told the cost would be $23.48 not including the bundle discount.  The e-mail says I will be paying 50% of $48.95.  The math is wrong. We have had terrible internet service for 1 1/2 years with 3 modems being replaced in a few months span.  Looks like I really should switch to Rogers.,1
289476,21-NOV-11,20-NOV-11,Juan,,en,76.66.105.75,douglasbaxter@sympatico.ca,14038180,000000121361259,4,4,Like always it's the waiting and when you get transferred to another service person often they ask for your information again. ,4
289477,21-NOV-11,20-NOV-11,Anne,,en,174.92.13.127,marg.glen.taylor@sympatico.ca,14040622,000000121361936,4,4,I wish you used Canadians in your call centres even if it cost me the consumer more.  With the way the economy is going having all our jobs go off shore is wrong.,4
289478,21-NOV-11,20-NOV-11,Med Wacef,,fr,67.68.6.195,gilles.meunier@bell.net,14038828,000000121357887,5,5,,5
289479,21-NOV-11,20-NOV-11,Kevin,,en,76.67.43.165,ralphhicks@bell.net,14041780,000000121360012,3,3,It was difficult to understand the representative.,4
289480,21-NOV-11,20-NOV-11,Vijayashanti,,en,70.48.57.135,majellan@sympatico.ca,14040544,000000121365410,5,5,"Depicting a photo of the customer care representative or putting a face to the name; so to speak!",5
289481,21-NOV-11,18-NOV-11,Oussema,,fr,64.119.213.165,francine.pizzardi@sympatico.ca,14017842,000000121318488,4,4,"j'aurais aimé qu'on règle mon problème plutôt que me diriger vers un autre accès possible... on ne sait pas pourquoi j'ai perdu mon accès que j'utilisais à tous les jours on m'a dit que c'était un problème technique 

le message est le suivant sur mon ordi
la page d'accès pour le courriel Bell est introuvable!! on m'a dit d'utiliser
hotmail",4
289482,21-NOV-11,20-NOV-11,Mohamed Amine,,fr,76.64.249.58,claudemarie.tremblay@sympatico.ca,14037658,000000121363834,4,5,,5
289483,21-NOV-11,18-NOV-11,Rabeb,,fr,216.218.29.140,dlockquell@sympatico.ca,14016934,000000121318590,4,4,Un meilleur suivi de vos équipements m'aurait évité de perdre du temps à appeler votre à service à la clientèle pour résoudre le problème.,4
289484,21-NOV-11,20-NOV-11,Chad,,fr,76.67.84.119,dor.ghislain@sympatico.ca,14038166,000000121364548,4,5, ,4
289485,21-NOV-11,20-NOV-11,Tejaswvi,,en,184.147.211.222,dennis.karasek@sympatico.ca,14038034,000000121360548,5,5,this gentlman 249179 was one of the best-and was able to understand-he took time  to resolve the problem. Thank you.,5
289486,21-NOV-11,20-NOV-11,Jose,,en,67.71.82.252,seaward.h@sympatico.ca,14042396,000000121360775,5,5,"nothing that I can think off, sometimes
tech support is complicated by language
difficulties, not this time. Not sure where Jose was from but his language skills were excellent
Thanks Jose",5
289487,21-NOV-11,18-NOV-11,Mark,,en,142.89.178.214,denise.grafton@sympatico.ca,14016730,000000121323811,4,5,,4
289488,21-NOV-11,18-NOV-11,Adam,,en,142.89.178.214,denise.grafton@sympatico.ca,14016732,000000121324082,5,4,,4
289489,21-NOV-11,16-NOV-11,Kayla,,en,70.28.78.119,j.guevara@bell.net,13993634,000000121275352,4,3,,4
289490,21-NOV-11,31-OCT-11,Mustapha,,fr,70.30.186.198,dominic.sylvie@sympatico.ca,13822230,000000120917274,5,5,,5
289491,21-NOV-11,18-NOV-11,Raj,,en,216.218.29.150,chriss1@sympatico.ca,14015892,000000121320075,1,1,Sent a tech as requested by the customer. ,2
289492,21-NOV-11,20-NOV-11,Zishan,,en,70.49.222.217,nicole_leroux@sympatico.ca,14041228,000000121366470,5,5,,5
289493,21-NOV-11,20-NOV-11,Benjamin,,en,64.231.154.192,countrybassist@sympatico.ca,14037758,000000121365411,5,5,"Nothing, really",5
289494,21-NOV-11,19-NOV-11,Med Hedi,,fr,206.47.217.67,jjean002@sympatico.ca,14031368,000000121346586,5,5,,5
289495,21-NOV-11,16-NOV-11,Sarra,,fr,65.92.223.63,premiereporteadroite@bell.net,13997982,000000121274859,3,4,,3
289496,21-NOV-11,20-NOV-11,Skander,,fr,76.71.196.70,corj0708@sympatico.ca,14037742,000000121365515,5,5,,5
289497,21-NOV-11,20-NOV-11,Jaime,,en,70.53.96.5,donilene@sympatico.ca,14038158,000000121362763,5,5,Service was very good. You couldn't do any more,5
289498,21-NOV-11,03-NOV-11,Wayne,,en,69.159.17.64,dosahenri@sympatico.ca,13853668,000000121014101,4,4,had some one who was easier to understand,4
289499,21-NOV-11,20-NOV-11,Chiheb,,fr,70.55.140.222,audet.martine@sympatico.ca,14036878,000000121358425,3,3,"la partie de mon appel concernant un déménagement et service téléphonique a été parfaitement résolue je crois, du moins avec gentillesse et efficacité...mais la suite: le transfert de mon internet sur un autre numéro de téléphone (où je vais déménager) , son passage à Essentiel plus ne la, pas été ...quelques jours avant j'avais accepté un forfait (par service loyauté) et la personne m'avait dit de retéléphoné avec la personne chez qui je vais vivre pour finaliser les modalités de branchement-débranchement-changement...ce que nous avons fait dimanche, cela a bien été pour le téléphone mais pas pour internet:: on a refusé de me prendre ma demande me disant de rappeler 3-4 jours avant mon déménagement...et ce même si je dois faire venir un nouveau modem... même on m'avait dit de le faire rapidement...je ne comprends pas...",2
289911,23-NOV-11,21-NOV-11,Asra,,en,184.148.172.27,rob.bacile@sympatico.ca,14053974,000000121395015,1,2,"Make sure to keep your promise.

Asra told me the power supply to my modem had to be replaced and that it would take 2 to 3 business days to get it to me by courier. I indicated that this was not acceptable and that I wanted her manager to know.  She offered to let me speak with her mgr. After being on hold for 4 minutes, she came back and stated that the mgr. said I would have my power supply by 5pm the next day (Nov. 22), rather than the standard 2 to 3 days.  I was doubtful but thankful and told her so.  She replied: ""It's because you insisted, sir.""  

Needless to say, 5pm on Nov. 22 came and went with no delivery.  I called back and ""Grant"" was surprised to hear I should have rec'd the power supply that quickly.  He gave me the tracking no. from Purolator.  I called Purolator and they said they had no info on the pkg except that the shipping label was printed but the pkg was not yet picked up.  I rec'd the pkg this afternoon (Nov. 23), which is basically 2 days after I spoke with Asra.

So somebody at Bell Sympatico either screwed up and did NOT send my power supply on a rush 24-hr delivery or they simply lied to me and I got my pkg in the normal 2 to 3 days like everyone else.

I am not impressed.

Either tell the truth or keep your promise.

Bell owes me a refund for at least 2 days of internet service PLUS an apology PLUS an incentive to stay with Sympatico.

Rogers sends me mail EVERY SINGLE WEEK asking that I return to them (I was a Rogers customer until I switched to Sympatico about 10 years ago.)  Unless Bell does something to compensate me, I will switch.  Anything is better than the way I was treated on this file.

The ball is in your court.

Robert Bacile
ID # b1hhwz27

PS: I seriously doubt anybody will respond in a timely fashion to this survey and my comments.

",1
289912,23-NOV-11,22-NOV-11,Pavan,,en,174.91.50.122,zandrew@sympatico.ca,14070698,000000121409405,4,3,,4
289913,23-NOV-11,21-NOV-11,Adel,,fr,174.93.246.33,jeanluc.robitaille@sympatico.ca,14049278,000000121395949,4,4,"Adel a fait de son mieux, et peut-ête que s'est cette personne qui a fait le reset mon adresse IP. Mais le technicien qui est venu à la maison, lui; il est dans o=son domaine. Bravo et Merci",4
289914,23-NOV-11,22-NOV-11,Achref,,fr,174.89.215.28,marc.melanson55@sympatico.ca,14064964,000000121418481,2,2,Pas grand choses car c'est un problème intermitent.,4
289915,23-NOV-11,22-NOV-11,Hassen,,en,69.156.77.131,d_francine@sympatico.ca,14059458,000000121417467,2,1,,2
289916,23-NOV-11,22-NOV-11,David,,en,70.49.217.82,jld_houle@bell.net,14062942,000000121400186,1,1,change your guy's smart-ass attitude!,2
289917,23-NOV-11,22-NOV-11,Jordan,,en,74.14.5.176,rspeedie@sympatico.ca,14068210,000000121401657,4,4,"Jordan was able to address my concerns about a promotion that I recently accepted, where the promotional price somehow did not get recorded. He was aware of the promotion and was able to make arrangements with the Retention Department to have the billing amount corrected. So very satisfied with this call. 
For what it's worth, this situation started with a call a Bell Call Centre on Oct 16th to offer the Fibe Internet service and to date (Nov 23) the service is not installed. Long story, but the Technician that came tonight says he could not install because the line to our house is in need of repair, and in fact our phone line is not working - incoming calls ring once and get dropped and the line is crackling. He is raising a Ticket and we are patiently waiting for the internet and telephone issues to be resolved.",
289918,23-NOV-11,22-NOV-11,Tarek,,fr,67.68.59.173,jean.caugant@sympatico.ca,14062630,000000121422642,4,4,,3
289919,23-NOV-11,22-NOV-11,Jeff,,en,74.12.61.245,imthankful@sympatico.ca,14062148,000000121408877,5,5,Nothing,5
289920,23-NOV-11,18-NOV-11,Med Wassim,,fr,174.91.208.41,rejeangiroux@bell.net,14024154,000000121339162,5,5,Je suis entièrement satisfait de notre conversation. ,3
289921,23-NOV-11,22-NOV-11,Jason,,en,174.95.213.84,the.monteiths@sympatico.ca,14069712,000000121418344,4,5,My recent experience could have been improved upon by not having such a long wait time.,4
289922,23-NOV-11,22-NOV-11,Twinx,,en,174.93.34.46,kmohammed1868@sympatico.ca,14063862,000000121417351,4,4,,3
289923,23-NOV-11,22-NOV-11,Sebastien,,fr,65.93.155.15,monique280@sympatico.ca,14065948,000000121420222,4,4,,5
289924,23-NOV-11,18-NOV-11,Mohamed,,fr,174.93.130.128,m.c.collin@sympatico.ca,14021446,000000121334255,4,4,,4
289925,20-NOV-11,18-NOV-11,Marcos,,en,67.71.140.216,kjax@sympatico.ca,14020520,000000121320810,4,4,,3
289926,22-NOV-11,20-NOV-11,Edgar,,en,74.15.138.193,marilyn.gordon@sympatico.ca,14040664,000000121367390,4,4,"We were away for two weeks on holiday and during our absence our neighbour heard the house alarm ringing but the phone lines in our house were dead and not connected to the central alarm system. She called Bell and the technician came and reinstated the phone line. However, when we came home, two weeks later, there was no internet connection. There had been no internet service for two weeks (for which I feel I should be reimbursed). A second technician came and resolved the problem by reconnecting from the main box on Monmouth (TMR). It was inconvenient to come home to no Internet and have to wait a day to attend to business. There were messages on our phone asking us to verify we were satisfied with the recent service but as we were away we could not do this, and as this feature was only good for a few days, for us it was pointless. I feel the one thing Bell could have done better was to check all connections were reset as we normally had them. ",3
289927,22-NOV-11,21-NOV-11,Jeannette,,en,184.144.130.62,wmacd@sympatico.ca,14056236,000000121373291,4,4,My request for service to restore my DSL connection was handled promptly and courteously and the technician who was sent later to do the service at my home solved the problem.  I am very happy with the service provided by Jeannette.,5
289928,22-NOV-11,17-NOV-11,Nikitha,,en,65.92.3.228,d_yule@sympatico.ca,14003570,000000121305063,4,3,,5
289929,22-NOV-11,11-NOV-11,Allaura,,en,65.94.57.148,bmeek1@bell.net,13941448,000000121171010,3,4,Internet is better...Thank you.,3
289930,22-NOV-11,21-NOV-11,Melinda,,en,76.67.24.93,cammack@sympatico.ca,14045414,000000121372968,3,3,I have been trying to resolve this problem with my internet billing since July so hopefully the probelm has been solved once and for all.  It has been a very frustating situation.,
289931,22-NOV-11,20-NOV-11,Meriem,,fr,76.65.169.18,laubou@sympatico.ca,14040116,000000121361067,5,4,"je crois que mon modem est fatigué et j,aimerais qu,IL SOIT CHANGÉ ",5
289932,22-NOV-11,21-NOV-11,Marvin,,en,76.67.132.190,asthomp@sympatico.ca,14044588,000000121380097,5,5,No koment,3
288537,21-NOV-11,19-NOV-11,Christine,,en,174.89.44.78,sdsouza_1@sympatico.ca,14034850,000000121347435,3,2,Solved my problem instead of having me call another dept which I have not done as yet but hopefully today.,4
288538,21-NOV-11,19-NOV-11,Stephan,,en,184.144.38.42,bkealey@sympatico.ca,14028276,000000121342453,3,2,"It took me a few minutes to convince the call center rep that I needed  to talk to a technical support person in Canada who was aware of the Ottawa geography and installations. I have been told by numerous technicians in the past that my phone and internet connection is slightly different . It has been caller a ""stinger"" or a booster. In the course of the call centre testing my phone line was disconnected. I also believe that if bell is a truly Canadian company, their call centres should be in this country as I could hardly understand and culturally their was too much apology and politeness. Once we were very affirmative at a supervisor level for our land line the problem was resolved on the same day. Please feel free to call me. Believe me I was quite close to cancelling.",2
288539,21-NOV-11,20-NOV-11,Giovanni,,en,159.18.26.14,jtata@sympatico.ca,14039794,000000121367063,5,4,The call centre should be in the City where the call originates.  I am not comfortable dealing with parties from across the world.,3
288540,21-NOV-11,03-AUG-11,Wajih,,fr,70.30.186.198,dominic.sylvie@sympatico.ca,12791175,000000118929484,5,5,,5
288541,21-NOV-11,18-NOV-11,Padala,,en,64.228.141.203,david.pearcey@sympatico.ca,14016572,000000121329906,5,5,"


                no",4
288542,21-NOV-11,20-NOV-11,Lukasz,,fr,50.100.166.232,t.gaudette@sympatico.ca,14042876,000000121363122,1,1,on asolutionné monprobleme en partie mais on a enleve mon logiciel grossisantfffait en TUNÉSIE  JE DETESTE etre en Tunésie J`aimerai parler aec un canadien,1
288543,21-NOV-11,16-NOV-11,Helmi,,fr,70.55.206.47,marcil.ar@sympatico.ca,13996036,000000121290468,5,5,"
le technicien qui est venu chez moi pour résoudre le problème de modem, a été très 
efficace et courtois. De même pour les deux techniciens à qui j'ai parlé au début au téléphone.",5
288544,21-NOV-11,20-NOV-11,Pavan,,en,76.64.125.115,gordon.s@sympatico.ca,14038908,000000121364098,5,5,,5
288545,21-NOV-11,20-NOV-11,Mohamed,,fr,74.14.210.102,gaetan_picard@bell.net,14038684,000000121368196,5,5,,5
288546,21-NOV-11,18-NOV-11,Ahmed,,en,208.124.231.110,smillsfam@sympatico.ca,14025422,000000121319953,5,5,,5
288547,21-NOV-11,20-NOV-11,Zohra,,fr,76.69.228.115,s.fortin5@sympatico.ca,14042192,000000121362539,5,5,,5
288548,21-NOV-11,20-NOV-11,Emmanuelle,,fr,184.144.188.216,claude_parisien@sympatico.ca,14037648,000000121362179,5,5,,4
288549,21-NOV-11,20-NOV-11,Elizabeth,,en,174.95.153.52,wallace.d@sympatico.ca,14043258,000000121361300,2,2,report this to microsoft for investigation,2
288550,21-NOV-11,18-NOV-11,Stacey,,en,174.93.87.230,gdek@bell.net,14018106,000000121319442,2,1,not put me on hold,2
288551,21-NOV-11,20-NOV-11,Salvador,,en,69.157.58.144,mike.spence@sympatico.ca,14040946,000000121363159,5,5,Hard to find downloads on bell sites,5
288552,21-NOV-11,20-NOV-11,Venkatesh,,en,74.12.5.104,donthepikeman@sympatico.ca,14038164,000000121359345,1,1,I could not understand what she was saying.Talked to fast and not clearly.,2
288553,21-NOV-11,19-NOV-11,Jason,,en,70.50.110.40,sandy.grigg@sympatico.ca,14034758,000000121355617,5,5,,5
288554,21-NOV-11,18-NOV-11,Aurea,,en,174.95.98.162,ewad.rj@bell.net,14017588,000000121332408,5,4,nothing,4
288555,21-NOV-11,14-NOV-11,Shirin,,en,65.95.225.190,jpborg@sympatico.ca,13971274,000000121235296,2,1,Correct the problem - loss of internet - that I have been continuosly reporting to the tech centre for over 6 months. ,1
288556,21-NOV-11,20-NOV-11,Ines,,fr,65.94.4.146,y-TILMATINE@sympatico.ca,14043374,000000121358062,5,5,améliorer la stabilité de votre serveur internet et la navigation sur votre site.,5
288557,21-NOV-11,03-NOV-11,Amy,,en,38.112.92.130,esrizado@sympatico.ca,13854144,000000120993949,4,4,"I have been a customer for about 8 or 9 years and resolving billing problems is incredibly difficult.  I informed Amy that if this is my situation is not resolved by year end or things are not set up as Amy advised it would be, I'm taking my business elsewhere.  My family also has home phone service and that will be moved elsewhere if need be.",3
288558,21-NOV-11,20-NOV-11,Mohamed Amine,,fr,76.64.249.75,cmontour@sympatico.ca,14037708,000000121367768,4,5,"Pourquoi tout à coup vous demandez un changement du mot de passe? Là est toute ma question. Parce que 1) j'ai fait différente tentative pour régler moi-même votre demande de changement 2) je ne suis pas informaticienne et même quelqu'un qui passe beaucoup de temps sur ordi-internet n'est pas parvenu à régler ma situration 3) Comme le temps m'a manqué la semaine dernière, famille, travail etc, etc... je n'ai pu communiquer qu'hier avec vos techniciens 4) le plus grave-grave-grave pour moi : vous avez retenu mes courriels toute la semaine!",4
288559,21-NOV-11,18-NOV-11,Amine,,fr,50.100.105.133,mhdrouin.0904@sympatico.ca,14022256,000000121324687,2,2,"Je travaille à partir de la maison et j'ai absolument besoin de l'internet pour gagner ma vie et celle de ma fille pendant tout un après midi,je n'ai pu avoir accès à mesoutils de travail et n'ai pu répondre à mes clients.voyez-vous j'ai des comptes à payer, y compris bell. D'ailleurs il y a des forfaits mensuels beaucoup moins chers que le vôtre.J'apprécierais un dédommagement pour cet interruption, qui est la 2ème en peu de temps.",1
288560,21-NOV-11,18-NOV-11,Ayesha,,en,70.54.53.233,rchillock@sympatico.ca,14024080,000000121333311,4,4,,5
288561,21-NOV-11,20-NOV-11,Edwin,,en,69.159.0.68,jmilliken@sympatico.ca,14039630,000000121367471,4,4,"If I knew ,  I would be pleased to share it.",3
288562,21-NOV-11,20-NOV-11,Joseph,,en,69.156.95.44,rvghvg@sympatico.ca,14042168,000000121368192,5,5,nothing,5
288563,21-NOV-11,20-NOV-11,Walid,,fr,184.145.248.89,tremblay_michaud@sympatico.ca,14043080,000000121360791,5,5,,4
288564,21-NOV-11,16-NOV-11,Reginald,,fr,70.51.6.117,renelle2311@bell.net,13998376,000000121276015,4,4,,4
288565,22-NOV-11,21-NOV-11,Islem,,fr,70.51.14.130,k.s.harek@bell.net,14050032,000000121377189,5,5,"Mon contact avec Islam fut excellent, contrairement à la dernière expérience au complet au j'ai dû rester une semaine sans internet.",5
288566,22-NOV-11,21-NOV-11,Radhika,,en,184.144.36.203,mj-paquin@sympatico.ca,14052144,000000121371476,3,4,The Bell page could have all the info that the caller provided... but the web page did not have it. ,3
288567,22-NOV-11,18-NOV-11,Khaled,,fr,174.91.232.102,fr.bertrand@sympatico.ca,14017820,000000121317093,3,4,être plus a l'écoute du client.,3
288568,22-NOV-11,22-NOV-11,,,fr,76.64.108.227,,,,2,2,"AIE  UN INSTANT  JE VENAIS DE COMPOSER  UN TEXTE D'INSATISFACTION   QUI COMPORTAIT  1000 FRAPPES. CAR ON N'AVAIT PAS  RÉPONDU  À MON ATTENTE  
ÇA NE ME TENTE PAS DE RECOMMENCER.LORSQUE  JE L'AI EXPÉDIÉ JE N'AVAIS PAS RÉPONDU  À LA QUESTION  4 
DONC J'AI PERDU MON TEXTE.  ",
288569,23-NOV-11,22-NOV-11,Wafa,,fr,70.53.194.224,yvon_fugere@sympatico.ca,14070674,000000121403738,5,5,la demoiselle a parfaitement répondu a mes questions de facoins courtoise et satisfaisante,5
289001,20-NOV-11,18-NOV-11,Innocent,,en,69.159.55.121,shirley.chakraverty065@sympatico.ca,14025224,000000121337027,4,,"The last representative I talked to was 
Mr.Innocent, employee # XZ375 was quite courteous.
However,after being with Bell for long 36 years my following comments reflect on the management and not on the front line staff.

Be straight forward.  Don't let your client read between the lines. Your billing is very complicated, needs to be simplified. I was sent from desk to desk for resolution and still do not know if the problem has been solved, till I get my bill for December, 2011.

I have been trying to rssolve the billing problem since February 2011.  It is abolutely frustrating.",2
289002,20-NOV-11,19-NOV-11,Cristobal,,en,65.95.92.27,jconforti@sympatico.ca,14031180,000000121341914,5,5,,5
289003,20-NOV-11,18-NOV-11,Asir raja,,en,65.95.127.41,ldkmcintyre@sympatico.ca,14020908,000000121335376,5,4,don't know,4
289004,21-NOV-11,20-NOV-11,Estephania,,en,174.88.20.14,mooredianne@sympatico.ca,14041064,000000121360920,3,4,This was actually our third call in two days. Apparently our call on Saturday was not logged.  We spent approximately 6 hours on the phone with Bell this weekend and although we are older customers were asked to crawl around trying to resolve the problem.  You better find a better way with an aging population now.  Although this last call seems to have fixed our problem it should not have taken this long. ,2
289005,21-NOV-11,20-NOV-11,Anirban,,en,70.24.213.55,louis.a.verdoni@sympatico.ca,14040350,000000121357169,4,3,"I was referred to another department which answered me in French which was not a problem since I am fluent in both English and French, however the 















French speaking lady that spoke to me had an accent from 
France and was rather condescending. She told me that I sounded frustated on the phone and frankly I did not enjoy her arrogant attitude.This was the first time that I had such a bad experience with Bell.






",2
289006,21-NOV-11,20-NOV-11,David,,en,70.50.97.166,emhunter@bell.net,14038350,000000121366303,5,4,NOTHING,4
289007,21-NOV-11,20-NOV-11,Sofiene,,fr,67.70.113.212,bbeaulieu1001@sympatico.ca,14036992,000000121365744,1,1,"Je n'étais plus capable de recevoir de courrier avec Windows Live Mail.  Celui qui a répondu a pris mon ordinateur en charge, a essayé plusieurs choses jusqu'à ce que l'ordinateur gèle complètement.  J'ai redémarré l'ordinateur à 2-3 reprise pour me retrouver devant la page écran vide, aucune icone sur le bureau,la souris inopérante et un petit écran Bell.ca sur l'écran mais conplètement inactive... Le technicien a quitté me disant qu'il me rappellerait une heure plus tard.  C'est ce qu'il a fait mais me disant cette fois-là que son supérieur me rappellerait ce matin (lundi) lequel appel je n'ai jamais reçu...  Sans le concours de votre pseudo technicien, hier soir, j'ai redémarré en mode sans échec et pu enlever la fenêtre bell.ca étant donné que le modem était inopérant.  Certains problèmes perdurent par exemple, on me demande continuellement mon mot de passe pophm sympatico.ca 
Donc, cette fois-ci, pour la qualité du service, on repassera...
Benoît Beaulieu
bbeaulieu1001@sympatico.ca",
289008,21-NOV-11,18-NOV-11,Frank,,en,69.157.225.243,terry.diamond@sympatico.ca,14025948,000000121333523,5,5,nothing,5
289009,21-NOV-11,18-NOV-11,Rey Ivan,,en,50.101.232.82,eve.w@sympatico.ca,14017558,000000121328007,1,1,"less wait time 
had to wait 1 hron the phone  just to talk to 2 reps
only to have no one be able to tell me the best internet service for me",
289010,21-NOV-11,20-NOV-11,Moses,,en,50.101.221.49,kandrpetit@sympatico.ca,14039884,000000121360050,5,5,phone was fading in and out----maybe not speaking into phone mouthpiece or could be faulty equipment,5
289011,21-NOV-11,15-NOV-11,Akrem,,fr,67.70.134.228,pthibault9@sympatico.ca,13985363,000000121251732,5,5,je vous dit merci pourvotre patience parce que moi je ne suis pas trop bon sur l'ordinateur et celui qui ma aidé je l'ai tres bon merci encore,5
289012,21-NOV-11,19-NOV-11,Moses,,en,50.101.231.199,willaw@bell.net,14036040,000000121348153,2,,,
289013,21-NOV-11,16-NOV-11,Meriem,,fr,70.48.126.251,ibrahim.w@bell.net,13993466,000000121271092,1,1,,1
289014,21-NOV-11,20-NOV-11,Mohamed Ali,,fr,174.89.229.44,pierre598@bell.net,14041618,000000121361111,5,5,Rien,5
289015,21-NOV-11,19-NOV-11,Kanchumarthi,,en,174.94.10.104,boris.stipernitz@sympatico.ca,14028352,000000121356229,5,5,The client service representative had a bit of an Indian accent and was not always very easy to understand over the phone. I would suggest a combination of linguistic articulation training for client service representatives and better technical equipment (microphones) to minimize technical interference.,4
289016,22-NOV-11,19-NOV-11,Venkat,,en,70.29.122.174,bubbakant@bell.net,14028482,000000121356523,1,1,my email is still not working,1
289017,22-NOV-11,21-NOV-11,Asma,,en,65.95.246.95,p_jward@sympatico.ca,14052852,000000121381385,5,5,,5
289018,22-NOV-11,20-NOV-11,Med Taher,,fr,76.71.205.215,marc.anton2@sympatico.ca,14040596,000000121364468,5,5,RIEN!,5
289019,22-NOV-11,21-NOV-11,Janice,,en,65.95.129.214,shroy@sympatico.ca,14054834,000000121370811,5,4,"This was the 2nd call I had to make and as Janice said after reading the notes ""oh it looks like the fee was overlooked"" per my last 40 phone call.  Anyway she was very helpful and at least I knew she understood right away what the issue was without having to go through the entire thing again.  I should not have to call a foreign country to get a Cdn resolve. if services were provided from Canada I would strongly recomment BELL.  It takes too long to resolve from afar and they don't seem to get it right and takes too many LONG phone calls.",2
289020,22-NOV-11,21-NOV-11,Serge,,en,69.158.30.93,dsteach@sympatico.ca,14047026,000000121373901,2,4,One our on the telephone with two different technical support people seems like a lot to get a modem hooked-up on a computer that had previously had Bell Canada modem service.,2
289021,22-NOV-11,19-NOV-11,Sannie Lou,,en,184.144.132.3,ahutcha@sympatico.ca,14027522,000000121342271,4,,"This was the second time I had to call, because the actions that were supposed to be taken after the first call were not taken.  Hopefully they will be after this second call, but that cannot be confirmed yet.",
289022,22-NOV-11,21-NOV-11,Anne,,en,174.89.128.144,sco.taylor@sympatico.ca,14054614,000000121374601,2,3,"The reps didn't seem confident to resolve the issues. There was a language barrier - accents made it difficult to understand. They used many formal cliches like ""I understand your concern Mr. Taylor"" way too often without making any progress towards a resolution. ",2
289500,21-NOV-11,20-NOV-11,Venkatesh,,en,174.95.24.49,snowflakes@sympatico.ca,14042610,000000121357366,5,5,,3
289501,21-NOV-11,20-NOV-11,Padala,,en,74.14.91.24,larrypu@sympatico.ca,14040110,000000121360554,4,4,,3
289502,21-NOV-11,20-NOV-11,Ashwini,,en,69.156.98.115,karensmith@bell.net,14039896,000000121360900,5,5,,5
289503,21-NOV-11,20-NOV-11,Dhia,,fr,69.157.129.204,jocelyn.lavoie@sympatico.ca,14039650,000000121363786,5,5,,4
289504,21-NOV-11,20-NOV-11,Zohra,,fr,70.30.218.60,mjlafleur14@sympatico.ca,14040996,000000121360964,5,5,,5
289505,21-NOV-11,20-NOV-11,Jean-Philippe,,en,70.50.61.36,jlbanyai@sympatico.ca,14039613,000000121365279,5,4,,5
289506,21-NOV-11,26-OCT-11,Aymen,,en,174.88.183.210,nancy.gagne.228@sympatico.ca,13772390,000000120835548,5,4,,5
289507,21-NOV-11,20-NOV-11,Walid,,fr,184.144.217.140,rouillardmichel@sympatico.ca,14042106,000000121364983,5,5,non,5
289508,21-NOV-11,20-NOV-11,Jacqueline,,en,174.94.13.104,lap.tran@sympatico.ca,14040098,000000121368163,5,4,It took the 3rd tech support to resolve the issues. I could barely spoke the 2nd rep....he seemed to be far away and he was broking up half of the time.,4
289509,21-NOV-11,19-NOV-11,Shawn,,en,67.68.6.191,cindyo2001@sympatico.ca,14028898,000000121354879,3,2,They could have made sure they were sending me the same modem I already had.  They did not.  They sent me the wrong one and I had to call back from a Bell Boutique (after being rudely told by the salesman that he couldn't do anything for me and then just said that I could call myself from one of their phones).  With the second call I did receive the right modem and also received wonderful help from a gentleman named Shawn in your technical department to complete the set-up.,3
289510,21-NOV-11,20-NOV-11,Kanni,,en,76.65.9.131,fredandmoira@sympatico.ca,14038640,000000121366103,4,4,,4
289511,21-NOV-11,18-NOV-11,Stephanie,,en,67.68.204.2,kp_smith_51@sympatico.ca,14020606,000000121327036,1,1,"I wanted to pay the one time modem fee and she upgraded me to essential plus without telling me. Now I have to spend more time on the phone resolving the mess.
Seems Bell can never get the billing right, one month it's internet problems, the next it's phone then t.v.
",1
289512,21-NOV-11,20-NOV-11,Hector,,en,216.94.80.100,barry.kelly@sympatico.ca,14036974,000000121367517,5,5,,5
289513,21-NOV-11,18-NOV-11,Luis,,en,70.25.99.98,ted.hughes@sympatico.ca,14025914,000000121334047,4,4,I do not particularly like the questioning setup from the automated system prior to speaking to a live person as it is problamatic especially with slightly differnet accents.,4
289514,21-NOV-11,20-NOV-11,Marta,,en,50.101.168.181,chicowilson@sympatico.ca,14037549,000000121358866,5,4,Nothing. Went the extra yard in assisting me.,5
289515,21-NOV-11,04-NOV-11,Denis,,en,70.50.172.143,rpdp@bell.net,13874052,000000121034381,5,5,,5
289516,21-NOV-11,20-NOV-11,Emely,,en,76.69.128.180,gowebster@sympatico.ca,14038913,000000121365976,5,4,,4
289517,21-NOV-11,20-NOV-11,Lilian,,en,206.130.174.61,firehouse11@sympatico.ca,14038520,000000121362414,4,3,one agent handle the entire call instead of being transferred to another ,5
289518,21-NOV-11,20-NOV-11,Melanie,,en,65.92.110.206,akabouch@bell.net,14036546,000000121360451,3,3,that call was my 4th call requesting the same thing.  would be nice to have it resolved the first time i called.,3
289519,21-NOV-11,20-NOV-11,Leni,,en,174.89.18.227,Mr.Trouble@bell.net,14036336,000000121358219,5,5,,4
289520,21-NOV-11,19-NOV-11,Anne-Marie,,en,67.212.67.218,rzaki@sympatico.ca,14034640,000000121349364,5,5,,5
289521,21-NOV-11,20-NOV-11,Dan,,en,174.92.176.149,alicemarcotte.2@bell.net,14036630,000000121367526,5,5,"The young man was very very nice, cordual, excellent at his job and the most helpful young man I have ever come across in a very long time ",5
289522,21-NOV-11,20-NOV-11,Med ali,,fr,70.26.222.188,nicolepelletier@bell.net,14041236,000000121368239,5,5,,5
289523,21-NOV-11,20-NOV-11,Naveenkumar,,en,70.31.107.95,rcasey1@sympatico.ca,14041834,000000121367707,4,1,Naveenkumar was in the process of fixing my problem when our telephones were disconnected after a busy signal was heard and conversation could not continue.,4
289524,21-NOV-11,16-NOV-11,Abbey,,en,174.88.242.247,louie_ong@bell.net,13995640,000000121271887,3,2,,3
289525,21-NOV-11,18-NOV-11,Afef,,fr,174.89.231.69,aubinda@sympatico.ca,14014592,000000121317841,2,,"facturer le service internt dès le premier mois . Il est très rare chez vous qu'un changement soit fait correctement ,on doit parfois rappeler à quelque reprises pour que ça soit fait correctement , ce malgré les noms et numéros de confirmations reçu en bonne et due forme .
en ce qui concerne la question suivante , votre réseau est très bien mais le service ne l'est pas !",3
289526,21-NOV-11,18-NOV-11,Grace,,en,70.54.106.164,garry.keeling@sympatico.ca,14018052,000000121327828,2,2,provide a solution,1
289527,21-NOV-11,19-NOV-11,Gilbert,,en,76.71.96.240,pblakely1@bell.net,14033784,000000121351490,5,5,nothing - he was very competent,5
289528,22-NOV-11,21-NOV-11,Merly,,en,70.30.110.123,jgmerry@sympatico.ca,14049422,000000121371081,2,1,"It was difficult to understand what the person was asking me.  Her only solution was that my Outlook was corrupt - that is not the case.  It was actually a very simple fix that involved the set up of my sympatico account, which she missed!!  It was resolved by a friend who figured it out. I am not impressed - I was about to call Microsoft, as per her direction, which would have cost me more money.  By the way, the computer is brand new and I was simply trying to set up the email account.",1
289529,22-NOV-11,21-NOV-11,Paula,,en,66.241.129.82,floresgl@sympatico.ca,14047594,000000121373676,4,4,"Answering serice take so long. Paula is great. Friday my modem did not arrived by the date and time it was schedule so i have to call again the next day. Last saturday I have to wait for about 30 minute in the phone but still i did not get what I need. That is why I have to call again for the third time monday. I do hope your people will come on the time and date it has schedule. I have been your loyal customer and this is the service that I get. Please give your loyal customer a good service and a better deal. Thank you,",2
289530,20-NOV-11,19-NOV-11,Mohamed Ali,,fr,74.15.201.169,desgagnehanri@sympatico.ca,14029474,000000121345976,5,3,,4
289531,20-NOV-11,14-SEP-11,Shawn,,en,67.68.252.45,ina.maher@bell.net,13253060,000000119876477,4,3,i spoke to 2 different people and got 2 different answers.,4
289532,20-NOV-11,19-NOV-11,Joelle,,en,184.146.72.220,margaret_davies_24@sympatico.ca,14032700,000000121345304,5,5,,5
289533,20-NOV-11,18-NOV-11,Kamel,,fr,184.148.247.41,bobhe.gauthier@sympatico.ca,14015146,000000121323330,3,3,"c'est pas la premiere fois que le réseau marche au ralenti la semaine....La fin de semaine, c'est normal bizare car je suis sur la fibe optique....quand vous voulez..!",3
289534,20-NOV-11,16-NOV-11,Veerapuram,,en,67.68.48.159,peter.tse@sympatico.ca,13997706,000000121281988,4,4,,5
289535,20-NOV-11,19-NOV-11,Karingula,,en,76.64.13.58,johnbon@sympatico.ca,14031472,000000121354476,5,5,,5
289536,20-NOV-11,18-NOV-11,Anis,,fr,70.26.191.18,oceanjupiter01@bell.net,14023130,000000121337005,1,2,,
289933,22-NOV-11,21-NOV-11,Nathan,,en,65.92.3.123,johntoml@sympatico.ca,14049758,000000121370413,4,5,"Although my immediate issue was resolved, I remain unhappy with Bell's professionalism.  There appears to be no firm price for services, but instead a maze of promotions and loyalty discounts that one may access only through complaint.  I am never sure that I have the lowest rate.",2
289934,22-NOV-11,21-NOV-11,Ramzi,,fr,174.89.224.227,lele25@bell.net,14050652,000000121393010,3,4,Pouvoir comprendre le monde comme il faut.,1
289935,22-NOV-11,16-NOV-11,Reshma,,en,74.12.88.143,starkes@sympatico.ca,13999632,000000121267870,5,5,nothing,5
289936,22-NOV-11,18-NOV-11,Moez,,fr,70.48.122.148,lacombesylvie49@bell.net,14020730,000000121327185,5,5,,5
289937,22-NOV-11,20-NOV-11,Ahmed,,en,67.70.36.97,eelkeer@sympatico.ca,14038288,000000121361032,5,5,,5
289938,22-NOV-11,20-NOV-11,Houcem,,fr,65.92.170.141,francinelanglois@sympatico.ca,14038598,000000121358899,5,5,,5
289939,22-NOV-11,20-NOV-11,Sofiene,,fr,174.93.244.90,marcel.gendron3@sympatico.ca,14040602,000000121362156,4,4,,4
289940,22-NOV-11,21-NOV-11,Zulfiquar,,en,174.94.36.85,gdholland@sympatico.ca,14047914,000000121387132,3,4,"I could not understand what the gentleman was saying. I had to ask him repeatedly to repeat.  I was also asked repeatedly for my  user code as he did not understand what I was saying. I was then put on hold, as he sorted in out. 14 min to unsuspend my account. ",3
289941,22-NOV-11,20-NOV-11,Dhia,,fr,69.157.182.134,gil.arc@sympatico.ca,14038822,000000121364406,5,3,"Résolue en partie, le transformateur que j'ai reçu est ok, mais,
Je ne peut pas envoyer de courriel  ???",3
289942,22-NOV-11,21-NOV-11,Mehdi,,fr,76.71.169.163,nicole.pageau@bell.net,14052592,000000121394569,4,4,,4
289943,22-NOV-11,21-NOV-11,Noureddine,,fr,76.68.139.118,jmoger@sympatico.ca,14049556,000000121379724,5,5,"Rien,vous avez réglé mon problème avec diligence. Merci beaucoup.",5
289944,22-NOV-11,21-NOV-11,Chantal,,en,174.115.250.51,1400demarco@bell.net,14043476,000000121386920,4,5,"Only have Canadian members, answered by Canadian Agents, as going to other countries, I do not understand them. I wear hearing aids, and it is practically impossible to try & understand their speaking English. ",4
289945,22-NOV-11,21-NOV-11,Jose,,en,67.71.58.229,kinghorn@sympatico.ca,14050322,000000121391139,3,1,"I was told a technichian would call me the next day afer 5 pm and no one called.
The problem has not been fixed.This is over 4 times I have called about the same issue in the last 9 months and it still continues",2
289946,22-NOV-11,21-NOV-11,Servais,,fr,70.27.220.15,micheline.d.legault@sympatico.ca,14051974,000000121395312,3,3,"D'abord,je signale que l'appel n'a pas été fait par moi, mais par votre employé concernant mon forfait avec Bell.J'ai demandé qu'un courriel concernant mon nouveau forfait me soit envoyé, ce qui n'a pas été fait.
Enfin, votre employé se présente,me demande des renseignements et je ne suis pas certaine de parler à un employé de Bell. J'ai donc dû exiger des preuves.",3
289947,22-NOV-11,18-NOV-11,Satish,,en,76.69.24.151,mhodgkin@bell.net,14022260,000000121327807,5,4,,5
289948,22-NOV-11,14-NOV-11,Khalil,,en,67.71.94.217,jslortie@sympatico.ca,13971310,000000121226122,2,1,You could have sent me the right modem instead of the wrong one.  It took a week before I received the one ordered.,3
289949,22-NOV-11,22-NOV-11,Karla,,en,184.146.147.129,hanif.jivraj@sympatico.ca,14048446,000000121396892,1,1,Help solve the problem rather that point to where to look for information,2
289950,22-NOV-11,21-NOV-11,Denis,,en,64.231.165.125,neilmoore@bell.net,14052498,000000121386682,5,5,,5
289951,22-NOV-11,11-NOV-11,Asma,,en,74.12.60.152,joan.motty@bell.net,13945186,000000121181949,1,1,"TAKE THIS CRAP OUT OF MY HOUSE.  I CAN'T READ OR SEND EMAILS .  ALL I GET IS ERROR MESSAGES, AFTER I WAIT ABOUT 10 MINUTES.",1
289952,22-NOV-11,21-NOV-11,Ali,,en,70.24.206.110,dale_may82@sympatico.ca,14046288,000000121384181,5,5,,5
289953,22-NOV-11,21-NOV-11,Haythem,,fr,174.91.207.68,gillesservais@bell.net,14048086,000000121381852,5,5,Toutes les réponces de M.Haythem etaient .satifaisantes,5
289954,22-NOV-11,21-NOV-11,Lukasz,,en,70.27.156.50,zibby1@sympatico.ca,14056456,000000121382671,5,5,for me was exelent,5
289955,22-NOV-11,21-NOV-11,Wafa,,fr,70.51.144.80,jacquespi@bell.net,14049038,000000121386144,4,4,,3
289956,22-NOV-11,21-NOV-11,Dan,,en,184.146.77.218,missmerika@sympatico.ca,14052128,000000121394929,5,5,,5
289957,22-NOV-11,20-NOV-11,Juan,,en,50.101.58.157,wjb209@sympatico.ca,14043331,000000121368522,5,5,,5
289958,22-NOV-11,21-NOV-11,Shirin,,en,70.26.150.254,joan.gentili@sympatico.ca,14049586,000000121372981,5,5,,5
289959,22-NOV-11,29-OCT-11,Partha,,en,184.144.24.172,donaldtaylor@sympatico.ca,13806028,000000120897708,3,1,"My dealer foud that two security programs were in conflict with each other, causing the lengthy delays.",4
289960,20-NOV-11,18-NOV-11,Cristobal,,en,174.88.171.119,mandlshephaven@bell.net,14021616,000000121318486,5,5,Did n ot find anything wrong with the service technician in order to improve my experience.,5
289961,20-NOV-11,19-NOV-11,Felix,,en,74.15.112.129,bigdaddy2@sympatico.ca,14028236,000000121353689,5,5,,5
289962,20-NOV-11,18-NOV-11,Samantha,,en,64.229.65.24,psamardzija@bell.net,14023798,000000121337513,5,2,increase internet speed,3
289963,20-NOV-11,19-NOV-11,William,,en,65.92.197.12,les.johnson@sympatico.ca,14032208,000000121342630,5,3,,4
289964,21-NOV-11,20-NOV-11,Ericka,,en,70.30.80.104,purple_pig@sympatico.ca,14041720,000000121368173,4,4,"A case of beer to my doorstep would have been nice. Just kidding, you did fine.",5
289965,22-NOV-11,18-NOV-11,Aswathy,,en,70.31.15.232,matt.dimeo@sympatico.ca,14022024,000000121336923,4,4,,
289966,22-NOV-11,14-NOV-11,Ayesha,,en,70.49.241.9,jmorgan14@bell.net,13971066,000000121229669,4,4,nothing,5
289967,22-NOV-11,21-NOV-11,Nebgha,,fr,174.89.87.166,ccassar@sympatico.ca,14045564,000000121380278,4,4,"Rien,on a répondu à ma question tout simplement. ",4
289968,22-NOV-11,21-NOV-11,Vijay,,en,209.226.103.70,clydeandjen@sympatico.ca,14045980,000000121394850,5,5,,4
289969,22-NOV-11,21-NOV-11,Josue,,en,70.29.129.224,geadams@sympatico.ca,14047920,000000121385305,3,5,"My problem was that the MSN Premium subscription had been cancelled for unknown reasons????? The tech support could not explain why but said he would reactivate it which he did, but I am not happy for it being cancelled.Had to wait 24 hrs before signing in. He did however tell me to use hotmail for my email. I would like to know why it was cancelled, my bill is paid.  ",3
289970,22-NOV-11,21-NOV-11,Mohamoud,,en,184.145.73.100,kgthistlewood@sympatico.ca,14050286,000000121395283,5,5,,4
289971,22-NOV-11,21-NOV-11,Nizar,,fr,184.151.127.152,infowise@sympatico.ca,14048824,000000121394013,1,1,Récupérer mes adresses courriels supprimer par Bell.,1
289972,22-NOV-11,21-NOV-11,Malek,,fr,76.67.213.42,celine.j@sympatico.ca,14045594,000000121392132,3,3,,3
289973,22-NOV-11,09-NOV-11,Diego,,en,65.92.101.239,damadma@bell.net,13920250,000000121140317,5,5,,4
288570,23-NOV-11,22-NOV-11,Hajer,,fr,174.93.224.21,zenon.bergeron@sympatico.ca,14070720,000000121399763,3,3,"donnez suite sans délais à nos demandes ;il faut toujours revenir à la charge",3
288571,23-NOV-11,22-NOV-11,Ahmed Khalil,,fr,67.68.116.133,lilianne.bertrand@sympatico.ca,14064342,000000121412198,5,4,tout est tres bien,5
288572,23-NOV-11,22-NOV-11,Ali,,fr,70.30.197.180,linda.bonin@sympatico.ca,14064362,000000121400707,4,3,"Revoir vos modalités de facturation, particulièrement  en ce qui à trait aux termes utilisés dans la facturation, par exemple si des crédits sont appliqués sur la facture du mois suivant ces crédits ne devraient pas s'inscrire comme un solde reporté (à la page 1 de la facturation) mais plutôt comme un ajustement.  Les modalités et façon de procéder quant à la facturation porte à confusion.  Le moins qu'on puisse dire c'est que rien n'est claire (montant du solde reporté, montant des services bell, etc.).
",4
288573,23-NOV-11,22-NOV-11,Juan,,en,174.94.65.209,loriehenry@sympatico.ca,14064514,000000121419632,4,4,PLEASE have the call center in Canada.   I don't want to talk to someone in India.  PLEASE!!!!,3
288574,23-NOV-11,22-NOV-11,Pamela,,en,70.51.59.248,gardnerpaul27@bell.net,14061092,000000121411456,3,3,"After returning my modem promptly, I receive 3 more notices to return it. When I take 30 minutes of my time to call and give my tracking number so that the notices will stop. I am assured there will be no more notices and the modem has been received. 2 months latter, I am charged for a $75 modem non-return fee. So Bell has stolen 30 minutes of my time with my first call and then another 30 minutes with my second. I am very frustrated. I continue to have difficulties with Bell invoices. I was called in the evening by Bell to tell me that in future (so that I would not need to go through multiple transfers and could have any issues resolved quickly), that I should ask to be transferred to the Customer Retention Department. The next time I needed to call (because of yet another billing mistake...in Bell favour), the rep wouldn't transfer me until I fully explained my issue, and then didn't transfer me. What was the point of taking yet another 30 minutes of my time to discuss with me that in future (because I really am valued as a customer), I should ask for the Customer Retention Department.

Can I ever expect these billing issues to stop? I now expect to find billing mistakes with the Bell bill and I am must conclude that you pray on those who do not check their bill. How much profit do you make using this underhanded methodology? 
 ",2
288575,23-NOV-11,22-NOV-11,Leslie,,en,70.30.69.7,safety_1@sympatico.ca,14068430,000000121406351,5,3,,5
288576,23-NOV-11,22-NOV-11,Akrem,,fr,184.145.157.150,michelletremblay41@sympatico.ca,14065654,000000121402300,4,4,,5
288577,23-NOV-11,22-NOV-11,Sonia,,fr,69.159.135.171,gillesgendron6@sympatico.ca,14061334,000000121409107,5,5,,5
288578,23-NOV-11,21-NOV-11,Matthew,,en,64.228.212.164,nelsamman@sympatico.ca,14052504,000000121380823,4,4,fairly good service in this case.,5
288579,23-NOV-11,22-NOV-11,Chandler,,en,74.14.18.192,mike.viola@sympatico.ca,14065692,000000121403831,5,5,,4
288580,23-NOV-11,22-NOV-11,Divya,,en,70.54.38.162,abbe@sympatico.ca,14056892,000000121409048,1,1,"I tried the chat help and the remote control of my desktop. The first representative was incredily slow - left the remote desktop even though I still needed help without resolution.
The second was not able to help at all. It was an incredible waste to time.
I resolve the problem later - on my own without Bell's help.",1
288581,23-NOV-11,21-NOV-11,Ali,,en,74.14.202.44,paulhenry@bell.net,14053020,000000121374892,5,5,Mention in phone conversation resolving problem that new modem being sent would included easy-to-follow installation booklet.,5
288582,23-NOV-11,22-NOV-11,Ali,,en,65.92.223.81,bigitta.szabo@bell.net,14058118,000000121405149,5,5,everything was going well.thanks.,5
288583,23-NOV-11,22-NOV-11,Paula,,en,70.30.57.170,oscarhon@sympatico.ca,14066564,000000121402443,5,5,,5
288584,23-NOV-11,22-NOV-11,Kathy,,en,69.158.123.216,boatnuts@sympatico.ca,14058242,000000121421495,4,4,,4
288585,23-NOV-11,22-NOV-11,Shashank,,en,64.228.88.240,j.moran@sympatico.ca,14062286,000000121403417,2,3,,4
288586,23-NOV-11,22-NOV-11,Michael,,en,174.89.18.77,amazing3rdplanet@sympatico.ca,14057322,000000121418531,5,1,"My problem was not with the representative. Both people I spoke to were very efficient and polite.
My problem is with BELL POLICY. I have been a loyal Bell customer for many many years. I have had Sympatico since it first started. When I moved in April of this year I decided to get a land line. I signed no agreement and was not told i was bound by Bell for a year. I do not blame the person i spoke to I blame BELL for sneaky tactics and trickery. I am trying to economize in difficult times for a single middle aged woman working two minimum wage job... and i have a disability!! i was trying to stop my home phone and just use the smart phone my son had given me as my only phone. BUT MA BELL tricked me into a contract without even telling me. Then when i upgraded my home phone by adding a $5 long distance plan ( i am the only one of my family or friends to live in the new city to which i moved so i didnt want to be so isolated) i wasnt told that it would extend my commitment from that point for ANOTHER YEAR. Again, I don't blame the representative. I BLAME BELL POLICY. As soon as my
SECRET CONTRACT with Bell is over I will make the point of switching to another carrier because of this trickery and I am also going to be writing to the Ombudsman and any newspaper or television consumer advocates. I am so disappointed in BELL's trickery and blatant disregard for the law. Since when was it legal to bind someone to a contract without telling them and without a signature? I will find out for sure. I am also telling everyone I know that when they register with bell or even upgrade a service that they will be actually committing themselves to a secret contract.",1
288587,23-NOV-11,22-NOV-11,Nicholas,,fr,65.94.10.11,p.ray@sympatico.ca,14066612,000000121422416,4,4,,5
288588,22-NOV-11,21-NOV-11,Mohamed,,fr,174.89.243.66,benoualidj@sympatico.ca,14044904,000000121372284,5,5,rien,5
288589,23-NOV-11,22-NOV-11,Garry,,en,184.151.127.148,med.viau@sympatico.ca,14065428,000000121398885,5,5,,5
288590,23-NOV-11,21-NOV-11,Sihem,,fr,174.88.190.218,mario.methot@sympatico.ca,14051534,000000121373258,5,5,C'est la première foi qu'un préposé de Bell tient sa parole. elle m'a dans 48 hrs votre problème sera réglé.,4
288591,23-NOV-11,22-NOV-11,Arun,,en,70.48.184.119,jack.mcquigge@sympatico.ca,14062352,000000121418462,3,4,I asked for help starting email . He did an excellent job with bell mail but his attempt with hotmail did not work.,4
288592,23-NOV-11,19-NOV-11,Maria,,en,70.27.53.78,dr.rc@sympatico.ca,14029664,000000121350530,1,1,have knowledgeable personnel on staff to handle customer service inquiries,1
288593,23-NOV-11,22-NOV-11,Grace,,en,64.228.93.145,eremp@sympatico.ca,14060536,000000121406510,5,5,,5
289023,20-NOV-11,28-OCT-11,Sudheer,,fr,70.53.82.104,pascal_roy98@sympatico.ca,13800150,000000120887174,1,1,Ne pas mentir au client serait un bon debut.  L'employee en question ma dit que j'aurais un technicien chez moi le lendemain entre 12:00 et 17:00.  J'ai attendue chez moi toute la journee et personne n'est venu.  Quand j'ai rappeler Bell on ma indiquer que aucun technicien avais ete scheduler pour cette journee la chez moi.  Il n'y avais aucune notes sur mon dossier de mon appelle de la journee precedente et aucun rendez vous scheduler avec un technicien.  Service pourrie!!!!,1
289024,20-NOV-11,19-NOV-11,Mohamed Abdelkader,,fr,184.144.178.83,louiselessard2@sympatico.ca,14032414,000000121352856,5,4,Remettre à l'original mon ordi en éliminant les programmes dont j'ai perdu le mot de passe.,5
289025,20-NOV-11,19-NOV-11,Alpha,,fr,173.177.186.3,sbaudelot@sympatico.ca,14034806,000000121348187,1,1,Lui donner un cours sur la politesse! Extrement arrogant et j'ai failli annuler tout mes service chez bell....,2
289026,20-NOV-11,15-NOV-11,Jacques,,en,70.31.152.19,wwswerhun@sympatico.ca,13988198,000000121247802,4,4,,4
289027,20-NOV-11,06-NOV-11,Sandra,,en,70.27.17.223,anderson.g@sympatico.ca,13885636,000000121062935,1,1,,3
289028,20-NOV-11,17-NOV-11,Tom,,en,174.95.68.144,hubert_l@sympatico.ca,14005960,000000121294277,5,4,Make it so I don't have to call so ofter about the same issue,5
289029,20-NOV-11,19-NOV-11,Aurea,,en,76.69.37.191,djwallace2@sympatico.ca,14029560,000000121345348,1,1,"This was now the 5th time that I've called about the same problem, and now I am being lied to - or the techy doesn't know her job !

I've had Bell ADSL for many years (I'm a retired Bell employee who worked on many of the tools the Bell internet team uses ). All I did a couple of weeks ago was ask to change to $38.95 monthly service, versus what I was paying before - until then my service was rock solid - over 5 Meg down stream. Then the BCRIS order ran and down went my internet service - I called multiple times, and each time was asked (among other things ) what colour is my modem. If they had only read the trouble ticket - assuming some basic literacy - they would have known. Long story made short, Bob Lyons (an old friend of mine) finally found the solution - Bell had put ADSL2+ profiles on my line, when I have a speedstream modem - yes I told them it is black ! But no - the front end and techies never put 2 and 2 together and realized that the wrong type of profiles were being used.

Well - it went down again on Saturday (this call) and a techie told me that my modem won't work beyond 2 meg ( that's a crock of shit ) - set the profile to 2 Meg - and someone is coming out on Monday.

So no - I'm not happy, nor do I expect resolution any time soon - the level of techincal ability in Bell has steadly gone down hill.

Rogers is starting to look pretty good about now.",1
289030,20-NOV-11,18-NOV-11,Hari,,en,76.65.142.201,asangil@sympatico.ca,14014528,000000121334321,4,4,checking customers account and see what are the things customer paying for. like wire maintains.,4
289031,20-NOV-11,18-NOV-11,Gustavo,,en,69.159.76.49,the.guthries@sympatico.ca,14025996,000000121329561,3,2,"I called in because I couldn't open my mail with Google Chrome. I can only open it up using Internet Explorer. 
The problem is still unresolved. I am using Explorer right now.",2
289032,20-NOV-11,18-NOV-11,Krishnan,,en,76.70.105.250,dcalmed@sympatico.ca,14016626,000000121325536,3,2,Complete what I was aksing for,3
289033,20-NOV-11,19-NOV-11,Nebgha,,fr,184.145.155.98,louis.gagnon978@sympatico.ca,14032398,000000121347379,5,4,,4
289034,22-NOV-11,21-NOV-11,Rowena,,en,76.69.136.22,swthomas@sympatico.ca,14055278,000000121385674,1,1,"Bells service yesterday was very poor!  The tech for my 8-12 appointment didn't show up. At 12;30 I called to reschedule the appointment, because I had to leave. I thought this would be a simple thing to do but I was wrong. I spent about 30 minutes on the phone with a bell rep who just couldn't carry on a conversation without putting me on hold and speaking some associate for the answers to my questions. A simple request I thought to book another time, because I had to leave. After about 20 minutes I was basically told I had to wait another 2 hours for the tech. Is this what bell expects of its customers? Just wait at home all day and bell will eventually arrive. You should be able to provide a smaller window for when you will arrive. You should know how long it takes you to complete tasks and be able to schedule appropriately. If you are running late, common courtesy would suggest a call should be made to your customer. These are very basic things that are unable to do. It's really quite pathetic. My call with Rowena was much better. She responded the way I would have expected my earlier rep to respond. The overall experience with bell was very poor and leaves me looking for alternative options......",1
289035,22-NOV-11,21-NOV-11,Karim,,fr,184.144.222.95,therese.couture@sympatico.ca,14055542,000000121387438,5,5,,4
289036,22-NOV-11,21-NOV-11,Gabriela,,en,174.92.76.138,dawnmorris@bell.net,14046496,000000121380874,5,5,,5
289037,22-NOV-11,21-NOV-11,Houssem,,fr,70.51.11.118,madamerodin@sympatico.ca,14051230,000000121394697,5,5,,5
289038,22-NOV-11,21-NOV-11,Larissa,,en,70.49.9.190,joseph.barrales@sympatico.ca,14049800,000000121372121,1,1,Bell should have better trained staff,2
289039,22-NOV-11,21-NOV-11,Ali,,en,65.94.215.122,julia_gibson@sympatico.ca,14049966,000000121395406,5,5,Cannot think of a thing,5
289040,22-NOV-11,21-NOV-11,Dennis,,fr,174.92.164.17,abenoit@sympatico.ca,14043934,000000121381789,3,5,"J'ai parler à un agent du service à la clientèle et ensuite un agent du service de loyauté. 
J'avais peine à comprendre l'agent du service à la clientèle.  Elle parlait trop vite et c'était trop difficile à comprendre.
Pour la satisfaction, j'ai dû demander le service de loyauté pour obtenir pleine satisfaction.",4
289041,22-NOV-11,21-NOV-11,Noureddine,,fr,174.93.234.5,raoul.blouin@sympatico.ca,14053622,000000121392707,5,5,Rien. Tout est parfait.,5
289042,22-NOV-11,21-NOV-11,Milo,,en,184.144.49.220,hrms@sympatico.ca,14048704,000000121373533,4,4,,4
289043,22-NOV-11,21-NOV-11,Aymen,,fr,67.68.147.197,marckmc@bell.net,14051398,000000121377255,,2,,3
289044,22-NOV-11,20-NOV-11,Kaitlyn,,en,207.210.19.106,zorkie22@sympatico.ca,14043464,000000121363206,4,4,"Your customer service reps. could explain things more clearly. #1: when I booked my original move in service, no one told me that my internet would not be high speed and that I could only get dial up at my present location.  I was not impressed when my internet would not connect and it took my son over an hour to get this information from a technical person.

The second rep. I spoke with did not tell me that it takes 30 days notice to cancel my internet service. Again, not impressed.

Just seems like a cash grab to me.",1
289045,22-NOV-11,21-NOV-11,Sowmya,,en,70.30.145.220,psharper@sympatico.ca,14053420,000000121395403,4,4,No problems,5
289046,22-NOV-11,21-NOV-11,Travis,,en,174.91.86.3,bluemonkeypictures@sympatico.ca,14045060,000000121383907,1,1,hire better technicians...ones that arent rude and know how to do their jobs,1
289537,20-NOV-11,18-NOV-11,Sandra,,en,74.15.242.252,j.a.mcbride@sympatico.ca,14019038,000000121324784,2,2,"I am a Bell Portable 3Mbps Internet custsomer, and a Bell Home Phone (Land Line) customer.  My wife is a Bell Mobility customer (we have a family account), and has an additional Bell land-line account in our house.  I have never used any other ISP since I began with Sympatico dial-up service many years ago.  In spite of living within stone's throw of a business which has DSL internet service, I have never been able to get it on my line.  In spite of the CRTC's support in encouraging the spreading of internet service to rural areas, such as mine, Bell has chosen to discontinue Wi-Max service in my area, and offer only 3G service as of January 1. Since I am a very light bandwidth user,  I would have been willing to give it a try, but even with my light usage, I am convinced I will exceed the paltry 10GB limit, and the service will become prohibitively expensive.  After speaking briefly with Sandra, she passed explained that my only option was to seek service through Bell Mobility, and passed me over to them.  I spoke with the direct sales representative to find out if there were any new options available, but sadly, there are not.  Through online research, I have found 3 competitive products that seem to make much more sense for me and over the next few weeks, I will make a decision which one to go with.  Nevertheless, I am disappointed having to switch from Bell, as I have been consistently happy with both the reliability and customer service I have received over the years.  I hope that perhaps in the future, Bell might once again offer a more competitive option for customers in areas such as mine.  ",2
289538,20-NOV-11,12-NOV-11,Eddy,,en,184.146.80.181,i.cehan@bell.net,13954792,000000121203925,1,3,get some service that can rezolve the issue in less time.  Especially when the customer requires the service.,2
289539,20-NOV-11,17-NOV-11,Alexandre-Hugo,,fr,70.29.222.115,andre.hamon2@sympatico.ca,14001792,000000121306490,2,,que la premiere personne a qui jai parler regle mon probleme au lieu que ce soit la 3 et que ca ne prenne pas 1heure 15 minute,2
289540,20-NOV-11,19-NOV-11,Rajesh,,en,76.64.43.224,bud.brown@sympatico.ca,14028486,000000121346832,4,4,,5
289541,20-NOV-11,18-NOV-11,Mariama,,fr,67.68.206.218,suzanne.ouellet.1@sympatico.ca,14025746,000000121330814,4,5,,4
289542,20-NOV-11,16-NOV-11,Ines,,en,174.89.241.103,petern.brongel@sympatico.ca,13997720,000000121268583,1,1,more pathetic than my first encounter.,1
289543,21-NOV-11,20-NOV-11,Mehdi,,fr,70.30.201.74,robert.leger@sympatico.ca,14042024,000000121366746,1,1,"Vous proposer un site personnel , mais les explications pour y à voir accès sont déficient.  La seule réponse que j'ai eue après m'avoir fait perdre mon temps sur des vérifications de sécurité c'est que vous  ne supporter pas les infos sur les FTP  même pas foutus d'y répondre c'est carrément ce foutre des gens . ",
289544,21-NOV-11,20-NOV-11,Hector,,en,64.229.94.141,randallchurchill@sympatico.ca,14041797,000000121358488,1,1,Not commit a breach of contract by switching me from my old internet plan without my permission thus causing my monthly bill to go from $55 to $170.  I absolutely despise Bell now.  My dislike has already caused me to cancel my land-line phone service.  Your complete disregard for customer satisfaction is breath-taking.,1
289545,21-NOV-11,20-NOV-11,Oscar Ernesto,,en,204.101.237.139,s-partridge@sympatico.ca,14042180,000000121360975,1,1,Stop pursueding people to have a product and not dealing with the consequences and sending people that do not know what they are doing to fix it,2
289546,21-NOV-11,19-NOV-11,Chae,,en,67.226.170.177,lash2@sympatico.ca,14032108,000000121354164,1,1,"I am truly dissapointed in Bell , I was recommended by one of your Bell sales team to change my internet modem and move to a different package.. No one mentioned a one time modem fee 49.95 .. I am now planning on leaving Bell Interent unless this 49.95 is credited back on my account. ",1
289547,21-NOV-11,20-NOV-11,Sana,,fr,76.65.49.139,rjg42@bell.net,14041988,000000121359367,5,5,,5
289548,21-NOV-11,18-NOV-11,Sami,,fr,184.144.206.90,ghirotto@sympatico.ca,14018200,000000121323922,5,5,,5
289549,21-NOV-11,19-NOV-11,Med Taher,,fr,70.31.237.179,jm-ohearn@sympatico.ca,14031386,000000121352057,4,4,,4
289550,21-NOV-11,18-NOV-11,Jose,,en,174.89.169.180,dapartridge@sympatico.ca,14016492,000000121320569,4,4,,4
289551,21-NOV-11,20-NOV-11,Porushotham,,en,74.12.149.198,willhelmb@sympatico.ca,14043310,000000121359480,5,5,,5
289552,21-NOV-11,20-NOV-11,Shawn,,en,70.51.27.184,richard.lyons048@sympatico.ca,14041920,000000121361554,5,4,"Have a live human being answer the phone, instead of a machine",5
289553,21-NOV-11,17-NOV-11,Julio,,en,64.229.85.24,pierresimon@sympatico.ca,14010356,000000121309358,4,4,,5
289554,21-NOV-11,20-NOV-11,Sarra,,fr,70.26.253.119,fabernier@sympatico.ca,14038448,000000121360646,4,5,,5
289555,21-NOV-11,20-NOV-11,Patricia,,en,74.15.149.252,colleen.haggerty@sympatico.ca,14037728,000000121358641,5,5,,5
289556,21-NOV-11,18-NOV-11,Med Lassaad,,fr,174.91.197.167,lou.gigu@bell.net,14021252,000000121316658,5,5,,5
289557,21-NOV-11,19-NOV-11,Catherine,,en,68.54.50.206,hgmccormick@sympatico.ca,14030752,000000121351730,1,1,"Fixed the problem, instead of saying it could take up to 72 hours to fix - which it did - and to check every hour to see if the problem had been resolved.......",1
289558,21-NOV-11,16-NOV-11,Paula,,en,76.71.99.172,bblatz@sympatico.ca,13989660,000000121287729,3,3,the 2nd person cut me off when i explaining the problem. the 1st person had no idea of wht i wanted so I thought I was in the wrong area to be served and called back I got the correct section but was cut off.,3
289559,21-NOV-11,20-NOV-11,Nesrine,,fr,76.68.232.239,robertlevasseur@sympatico.ca,14042040,000000121359728,4,4,,5
289560,21-NOV-11,05-NOV-11,Diane,,en,69.156.85.200,doris.ruggiero@sympatico.ca,13878664,000000121045962,4,4,the rep was very helpul and explain very well,4
289561,22-NOV-11,21-NOV-11,Porushotham,,en,70.54.91.135,patricia.graff@sympatico.ca,14052946,000000121375254,5,4,,5
289562,22-NOV-11,21-NOV-11,Prego Junior,,en,174.91.49.138,susanne.j@sympatico.ca,14055244,000000121370824,5,5,,5
289563,20-NOV-11,19-NOV-11,Rahma,,fr,184.145.152.80,mbernos@sympatico.ca,14032878,000000121346501,4,4,,5
289564,20-NOV-11,19-NOV-11,Carolina,,en,65.92.94.191,dboyle007@sympatico.ca,14029364,000000121352865,5,5,"you have improved so much in your service. Can't believe I am saying this, however, you could noy improve it. Answered quickly, solved it. 

Not fully ready to say recommend but much better service the last two times",3
289565,20-NOV-11,18-NOV-11,Chantal,,en,67.71.82.64,rpngkelly@sympatico.ca,14024636,000000121334005,4,4,"Nothing, everything was handled promptly and professionally.                       ",4
289566,20-NOV-11,19-NOV-11,Sonia,,fr,76.67.188.132,pierre.lauriault@sympatico.ca,14033886,000000121342216,4,4,,5
289567,21-NOV-11,20-NOV-11,Sam,,en,174.93.53.67,w.walker@sympatico.ca,14043244,000000121361470,5,5,na,5
289974,22-NOV-11,21-NOV-11,Luis,,en,70.49.171.154,hanszoom@sympatico.ca,14048458,000000121383594,4,4,"Had a bad phone connection,with the tech, was hard to understand the  language-accent of Luis,.also i am a senior so hearing is not to great.",5
289975,22-NOV-11,16-NOV-11,Luis,,en,70.27.12.102,margaret.gagne@sympatico.ca,13996060,000000121286791,5,4,,4
289976,22-NOV-11,19-NOV-11,Diddharth,,en,67.71.138.171,pythagoras6@sympatico.ca,14034012,000000121349257,2,1,"Listen to the problem I was reporting thoroughly, and recognize the steps that I had already taken. I wasted a lot of time doing the same things over and over. If the Tech Support rep didn't know what to do, he should have escalated the call.",3
289977,22-NOV-11,21-NOV-11,Hema,,en,99.244.92.56,m_farhan@sympatico.ca,14051202,000000121380981,1,2,More customer care can bring a lot more business to bell,1
289978,22-NOV-11,18-NOV-11,Sofiene,,fr,70.52.97.201,pbeaudin9@sympatico.ca,14023426,000000121327436,3,1,pas encore correct le 22-11-2011,4
289979,22-NOV-11,21-NOV-11,Mariem,,fr,70.27.158.29,denise.homier045@sympatico.ca,14046652,000000121381102,5,4,"Ne pas inclure dans notre facture $100 pour frais de cancellation de services, quand c'est vous à Bell qui arrêtez de faire des contrats!

Mariem était très professionelle et m'a assuré que ce montant sera crédité sur notre prochaine facture. Je me demande si vous allez ajouter des intérêts sur ce montant car si c'était moi qui vous devrais $100 vous en ajouteriez!
",4
289980,22-NOV-11,18-NOV-11,Matthew,,en,174.89.132.8,smrd@sympatico.ca,14025432,000000121332603,5,5,fix your system that did not send out the replacement unit until I called again a week later to see what happened. Talk to Matt for the details re problem with delivery address not being accepted. 3-5 days became 12 days from initial call on the 11th of november. ButI must say thank you for the credit-these things happen,4
289981,22-NOV-11,21-NOV-11,Lokeswaran,,en,70.27.122.99,g-jmccreary@sympatico.ca,14047768,000000121370046,5,5,,5
289982,22-NOV-11,21-NOV-11,Madhu,,en,99.251.72.170,brown211@sympatico.ca,14045244,000000121395143,3,2,Made sure the internet was working before hanging up,1
289983,22-NOV-11,21-NOV-11,Monica,,en,70.31.18.228,mikegray@sympatico.ca,14052056,000000121393761,5,5,,5
289984,23-NOV-11,20-NOV-11,Chenrup,,en,174.94.18.29,matthew.horst@sympatico.ca,14040754,000000121364680,5,5,"Nothing, he was extremely professional and courteous.",2
289985,23-NOV-11,21-NOV-11,Arjuman,,en,76.70.112.198,jack.lupic@sympatico.ca,14049004,000000121392295,2,4,"It took 1/2Hr to resolve the problem (Bell modem) which information I had to spoon feed to the support. The Indian support lacked technical knowledge, I was put on hold 3 times while: First contact consulted another one and the second contact consulted someone else. This was the worst experience with Bell Tenchical support. When there used to be direct Canadian support, the problem would have been resolved in 5min. ",3
289986,23-NOV-11,22-NOV-11,Wajih,,fr,174.89.215.145,jantcusa@sympatico.ca,14062506,000000121412332,4,4,rien d'autre,4
289987,23-NOV-11,22-NOV-11,Silverious,,en,174.95.141.27,jim.bell6@sympatico.ca,14062868,000000121410671,3,3,,1
289988,23-NOV-11,22-NOV-11,Chantal,,en,174.88.8.18,dunkley1000@bell.net,14060254,000000121417185,5,5,,5
289989,23-NOV-11,22-NOV-11,Houssem,,fr,70.30.172.137,mallaro@sympatico.ca,14064904,000000121406280,1,1,Il n'a pas réussi à connecter internet sur ma tablette,3
289990,23-NOV-11,22-NOV-11,Ali,,en,174.92.241.15,kevin-hawes@sympatico.ca,14063732,000000121411259,1,1,"Listen properly to the issue. My Bell sympatico mail is cutting out from time to time and I had a yellow pop-up from Bell indicating the problem was at their end. called to confirm. I could not get the representative to understand MY INTERNET STILL WORKS: WAS ABLE TO ACCESS OTHER INTERNET SITES..still they insisted to check my lines and connections, wanted to send a tech to check the lines outside my house...gezzz guys the inetrnett works , the lines are fine DAAAA...
resolved my questions upon my second call in french with a rep whom confirmed me that the windows mail service is suffering problems..

Its like my TV , If I can't get channel 12 , but other stations work..my TV works....Man I really doubt the competence of Bell. ",1
289991,23-NOV-11,22-NOV-11,Ronald,,en,70.27.72.251,dtnolan@sympatico.ca,14060236,000000121402870,5,5,,5
289992,23-NOV-11,22-NOV-11,Juan,,en,64.231.163.112,elizraum@bell.net,14060460,000000121400193,5,5,Nothing. The technician was very clear and friendly and he fixed the problem.,5
289993,23-NOV-11,22-NOV-11,Elmer,,en,184.148.182.96,debews@sympatico.ca,14059766,000000121417738,5,5,I can think of nothing specific at this time,5
289994,23-NOV-11,22-NOV-11,Anne,,en,70.31.18.191,g.ruprecht@sympatico.ca,14061010,000000121404083,1,1,"It has been my experience, when dealing with a technician in another country, that the problem most of the time does not get solved. In this case, it was almost impossible to understand the female technician. It was not her fault,she tried!",
289995,21-NOV-11,19-NOV-11,Reshma,,en,69.159.52.110,jancumming@sympatico.ca,14031090,000000121343858,4,3,"The agent researched my concern and could not explain why I had received an email from an address I had blocked.  I had correctly set up the address to be blocked, however I still received an email from that address.  She said she would escalate the problem and get back to me on Sunday, Nov 20 @ 11:00 p.m.  She never called back with the resolution.  I called 310-surf myself today to get the resolution.  When a promise is made to call, it should be carried out, especially since there was something I neede to do to resolve the problem, namely remove the associated contact from the contact list.  This instruction (reminder to remove the  contact associated with the blocked email address from the Contact List) should appear with the current instructions on the block email screen. ",3
289996,22-NOV-11,19-NOV-11,Krishnan,,en,67.68.136.106,cool.gramma@bell.net,14029054,000000121349688,5,4,,5
289997,22-NOV-11,21-NOV-11,Wided,,fr,174.93.223.125,louise.szczerbinski@sympatico.ca,14050984,000000121371401,5,5,Aucune.  Tout était excellent.,5
289998,22-NOV-11,19-NOV-11,Satish,,en,74.14.106.182,ryleigh@bell.net,14034638,000000121342537,5,4,Nothing to suggest,5
289999,22-NOV-11,21-NOV-11,Makram,,fr,70.26.248.233,patrice.maffei@sympatico.ca,14052936,000000121386963,1,1,"1)LE REPRESANTANT A SUPPRIMER MON ANCIENNE ADRESSE EMAIL QUE JE VOULAIS CONSERVER 
2ÇA APRIS PRESQUE 2 HEURES POUR LA REMETTRE 
3 LE BRANCHEMENT DE LA NOUVELLES ADRESSE N'A PEUT ETRE FAITE ON ATERMINER EN ME DISANT QUE QUAND LE SERVEUR DE BELL SERAS UP GRADER DANS LES 24 HEURES SUIVANTES TOUT FONCTIONNERAIS CE QUI N'EST TOUJOURS PAS VRAIT
 ",1
290000,22-NOV-11,21-NOV-11,Raouf,,en,64.229.134.223,cbastien_1@sympatico.ca,14045552,000000121395746,4,4,nothing,4
290001,22-NOV-11,21-NOV-11,Duncan,,en,209.226.111.36,dianne789@bell.net,14046788,000000121395479,2,1,Let us speak to someone that speaks plain English.  One of the biggest problems is trying to understand what they are saying.,2
288594,23-NOV-11,06-NOV-11,Ali,,en,70.27.53.78,dr.rc@sympatico.ca,13887032,000000121065016,1,1,"when I am told that my call would be returned in 2 to 3 hrs because they were going to try to reconfigure my moden, they really should call the customer back rather than having to wait wondering what happened. A second call generated to a supervisor who was to call me back, supervisor by the name of Theresa never called back either. Do you see a pattern here???",1
288595,23-NOV-11,19-NOV-11,Ahmed Khalil,,fr,174.92.222.169,sbmapo@bell.net,14034810,000000121356263,5,4,,5
288596,23-NOV-11,22-NOV-11,Karim,,fr,174.93.238.244,r.gd@sympatico.ca,14067344,000000121420887,5,5,"Je ne peux demander de plus, le technicien a répondu à toutes mes questions",5
288597,23-NOV-11,17-NOV-11,Sarah,,en,70.30.69.208,apavlides@sympatico.ca,14001966,000000121293134,5,5,not on this date,4
288598,23-NOV-11,22-NOV-11,Jason,,en,65.92.33.91,mgyuro@sympatico.ca,14065568,000000121399606,5,5,"nothing, the concern I had was dealt with with accuracy, speed and was helpful in suggesting further help.  Jason was a pleasure to talk with and I really appreciated dealing with him as a representative....and that doesn't happen often.",5
288599,23-NOV-11,18-NOV-11,Kylie,,en,174.94.3.94,lavictoire2008@sympatico.ca,14020872,000000121326993,5,5,,5
288600,23-NOV-11,22-NOV-11,Omar,,en,76.65.17.94,cdduggan@sympatico.ca,14058788,000000121413953,5,5,"Nothing.. the chap I spoke to was very patient and courteous and in the end, assured me that my computer was working well.",5
288601,23-NOV-11,22-NOV-11,John,,en,69.157.4.170,dough@sympatico.ca,14060140,000000121419311,5,5,I can not think of a thing that could have been done better.  Juan was professional making the service that he gave me yesterday a pleasure.  My past experience with Bell technicals have left me disatified.  They said they would call me back in a half hour or so.  I still haven't heard from them. It's been years! Juan said that he would call me back and he did.  This is the first time that I have been completely satisfied will Bell Internet Service.  ,5
288602,23-NOV-11,22-NOV-11,Annie,,en,174.89.137.164,grillas@sympatico.ca,14061596,000000121423220,5,4,,5
288603,23-NOV-11,22-NOV-11,Zaid,,en,76.71.149.39,mpbostock@sympatico.ca,14066026,000000121402114,3,4,Please hire people who can speak clear and proper English. Sometimes it is hard to understand them and vice-versa! Makes for some frustrating phone calls.,3
288604,23-NOV-11,22-NOV-11,Kranthi,,en,69.159.4.227,albertlapierre@sympatico.ca,14057126,000000121399584,5,5,"Internet querries were answered extremely well, I have absolutely no complaints, he
was polite, savy and resourceful. He was very helpful and a follow up by a technician came over today and fixed the problem.  I just wish I could have recieved that level of service years ago.  I've paid for high speed internet for seven years and was not recieving it because no one I called at Bell ever cared enough as much as the person I talked to yesterday.  Finally, after 7 years of paying for a service I never got, I am now getting the proper service.  Thanks again to that techie I spoke to yesterday.  He was fantastic.",4
288605,23-NOV-11,19-NOV-11,Alvaro,,en,70.27.83.84,maximum2@sympatico.ca,14032864,000000121348884,5,5,completely satisfied with no suggestions how to improve service.,5
288606,23-NOV-11,22-NOV-11,George,,en,64.231.7.12,melwatt@sympatico.ca,14065508,000000121417627,1,4,Our phone call lasted over an hour and we were past off to over five people in total. One of your representatives was especially unhelpful and quite rude - Vickie 17041.,2
288607,23-NOV-11,22-NOV-11,Maryssa,,en,70.53.106.164,bob_mcculloch@sympatico.ca,14058260,000000121407466,5,4,"A month ago, you sent me a new modem. I sent the defective one back the very next day. A month later I received a letter saying that the modem had not yet been received at Bell. On phoning, it turns out it HAD been received, so the letter and call were a waste of everyone's time.  ",3
288608,23-NOV-11,22-NOV-11,Manel,,fr,174.89.90.184,pierrecaudet@sympatico.ca,14067048,000000121399250,5,5,,5
288609,23-NOV-11,22-NOV-11,Gloria,,en,70.26.141.168,c__horner@sympatico.ca,14058564,000000121412356,5,5,Gloria went above and beond what she had to do.  I have no reason to believe it could have been any better.,5
288610,23-NOV-11,17-NOV-11,Srinivas,,en,184.144.182.89,gordon.empey@sympatico.ca,14005444,000000121310387,2,2,Had to Call bell again today  Nov 23rd,3
288611,23-NOV-11,20-NOV-11,Vidya,,en,50.101.88.102,as.alderson@sympatico.ca,14036844,000000121357322,2,4,Listen to my initial diagnosis and not trans call after diagnostic to only have the second person engage in the same process ,2
288612,23-NOV-11,18-NOV-11,Yosra,,fr,184.145.150.86,mgermain003@sympatico.ca,14022234,000000121327871,5,4,Un autre a répondu à la dernière partie,5
288613,23-NOV-11,18-NOV-11,Michael,,en,70.24.26.160,bwgut@sympatico.ca,14015432,000000121334369,5,5,"Let me know a month before my contract expires, so there is continuity of service. ",5
288614,23-NOV-11,22-NOV-11,Hassan,,en,174.92.14.205,dwinn@sympatico.ca,14060282,000000121421031,5,4,Just waiting for my new modem,5
288615,23-NOV-11,19-NOV-11,Gustavo,,en,70.51.249.217,marie.fritz@sympatico.ca,14032724,000000121354439,5,5,everything was excellent.  ,5
288616,23-NOV-11,21-NOV-11,Souhaib,,fr,65.92.249.103,patrickcote69@sympatico.ca,14052966,000000121392233,5,5,rien,5
288617,23-NOV-11,22-NOV-11,Elmer,,en,64.102.249.9,kakhlasi@sympatico.ca,14063512,000000121422729,5,5,About the question below. If I continue to receive satisfactory service I will definitely recommend Bell and will stay with Bell.,4
288618,23-NOV-11,22-NOV-11,Antony,,en,70.29.68.54,ratlas@sympatico.ca,14067522,000000121421135,3,5,"honestly, nothing",5
288619,23-NOV-11,22-NOV-11,Jack,,en,70.50.208.64,dan.allen3@sympatico.ca,14059510,000000121410506,5,3,,4
288620,23-NOV-11,22-NOV-11,Baltharaj,,en,174.91.42.100,vicedlipp@sympatico.ca,14070212,000000121403464,4,4,,5
288621,23-NOV-11,22-NOV-11,Randileigh,,en,70.49.146.121,r.roberts@sympatico.ca,14067362,000000121414212,2,4,speak up so I can hear!!,3
288622,23-NOV-11,20-NOV-11,Kevin,,en,64.228.149.130,jsogeil@sympatico.ca,14039786,000000121368334,5,5,,5
288623,23-NOV-11,22-NOV-11,Julio,,en,65.95.114.41,ccpaup@sympatico.ca,14058786,000000121412065,3,3,"suggest shutting down my computer to reboot the e-mail and something has happened that it takes a very long time to see a video that comes through e-mail.
(It is much ,much longer now then it was before I spoke with he rep. yesterday.)  Please look in this!!!",3
288624,23-NOV-11,22-NOV-11,Seshadri,,en,50.101.36.216,batstone@bell.net,14057880,000000121415437,5,5,NA,4
288625,23-NOV-11,22-NOV-11,Natalia,,en,70.27.171.158,robert1848@sympatico.ca,14067948,000000121404467,3,3,let the left hand know what the right hands doing...Finacial was settled..payment made...Internet sometime after was shut dow..didn't get back on for many hours...as well as cell and I pad...was very annoying...internet should never had been shut down seeing bill was paid well before...althought the same day.,3
288626,23-NOV-11,22-NOV-11,Anne,,en,76.64.137.63,eerdelyi@sympatico.ca,14060388,000000121418131,5,4,,5
289047,21-NOV-11,18-NOV-11,Kota,,en,76.69.143.188,len.risdill@sympatico.ca,14020954,000000121336907,4,4,Sometimes hard to understand due to accent.,4
289048,22-NOV-11,21-NOV-11,Nawel,,fr,65.92.249.80,philippedupuis@sympatico.ca,14053182,000000121369320,5,5,"la personne qui m,a repondue était tres competante.",5
289049,22-NOV-11,21-NOV-11,Faqria,,en,64.229.238.230,kristofp@sympatico.ca,14050430,000000121392584,4,4,,4
289050,23-NOV-11,22-NOV-11,Balaji,,en,69.158.139.126,jgalb@sympatico.ca,14062822,000000121421689,5,4,,5
289051,23-NOV-11,22-NOV-11,Carolina,,en,65.93.43.19,ppearn@sympatico.ca,14067178,000000121405021,1,1,"the 3rd person that I spoke to was rude, and I am looking into another server. My problem was not corrected and I must say that I am very unhappy",1
289052,23-NOV-11,22-NOV-11,Amir,,fr,67.68.254.230,charli@sympatico.ca,14058906,000000121400063,4,5,,4
289053,23-NOV-11,23-NOV-11,Deepika,,en,70.53.47.110,davidpinto_4@sympatico.ca,14059682,000000121423825,4,1,"She did her best, but we agreed in the end that it wasn't resolvable by tech support.",4
289054,23-NOV-11,22-NOV-11,Johanna,,en,209.202.65.250,don.fincham@sympatico.ca,14060084,000000121419600,3,1,,2
289055,23-NOV-11,22-NOV-11,Luis,,en,70.50.32.251,anthony.armstrong@sympatico.ca,14057514,000000121415526,5,5,All ok,5
289056,23-NOV-11,04-OCT-11,Sofien,,fr,174.88.165.4,sylvie.lethiecq@bell.net,13497195,000000120321377,5,5,me faire entendre commer chanteuse professionnel par bell par mr amad ou mr mohamed  qui mon arrenger protection maximum dans mon ordinateur merci a toute léquipe de tout mes message protéger et me faire entendre par le peuple aux pape message importend a mr le cardinal marc ouellet a d t demain ma sécurité rentre chez moi et poste de travail pour renoncer a etre pauvre je ne mérite pas cela moi victoria derniere job presseuse sous haute couture sylvie.lethiecq@bell.net  merci je reste aux 1028 monttée masson h7c1s1 laval sous sol saint vincent de paul pas de a pour mécrire je porte la meme adresse que heux en haut  de chez moi en denger  protection  jai des bebelle denfants dans mes poubelle jai des sac pas normal dans mes poubelle jai ma malle donné par eux en haut en arriere a mon sous sol et jai la corte de mon chien christeau avec des noeud il est épeuré  losque je quitte la maison il a peur et avec moi il se tien trenquille culotte dhomme dans mon appartement quen je me réveille et laisse de mon chien encore se matin toute entre melé derriere mes tete doreillé il essaye de tué mon petit chriteau et moi culotte de jaens déchiré  débarbouillette toute effilé moi cante 911 céline dion mais ne  veut pas allé aux état unit on ma menti toute ma vie ma peau moi célibataire de mon hommme depuis 4a5ans bientot vierge écouté terre promise et terre saintede loodé comme un gun  moi pas une salope de maquillage de linge noeuf femme simple et cheveux aux naturel je frise aux naturel liser toute mes message de éric et céline et jai prouvée ma voie a ma caisse populaire et aux bell par mr mohamed et il ma dit mais mme comment une fille comme vous  ete vous encore célibataire moi fidele a ma peau déric lapointe terre promise secoupe volente 1988 a vue vierge marie mapparaitre javais jamais entendu de voie de ma vie ne eux dallucination de ma vie jai eux tres peur  je me suis agenoillé a la vierge et elle ma dit ramasse cette terre la sa vas etre la fin du monde si tu ne jette cette terre la  et ma mere ma prie pour une cinglé je mavais agenouillé apres avoir courue jusque dans maison   javais eux tres peur et lavé mes botte en 1988 et enlevé la bouette et javais courue jusque chez ma tente marielle et je leur est tous dit que cétait moi mailla la fin    du monde quil navait plus doiseaux sur terre et je voiyait a mon oncle dominique la terre souvrir entre ses pied des séisme douverture de la terre  en 1988 moi marie christ visa  code avec code je parle francais et veut resté aux québec et que la langue francaise reste aux québec  moi mme sylvie marie victoria lethiecq léthique mon nom changent pour léthique 10mois de combat contre eucx sur slippe de paye fraudulé 1989 aux nom de léthique 6 49 guagnent et jai pas eux ma part slippe de paye assermenter par haut placée de la caisse et sen prenne a mon coffre ford a moi en me donnent seulement 5minute pour prendre se que je veus dans mon coffre ford et laisser se que je ne veut pas    il sen prenne a moi quent il ni a personne a coup de deux foit en arriere de moi en attente pour coffre fraude et moi porté plainte aux haut placé qui ma assermenter mon slippe de paye 15minute maintenent et sil veule men empeché je nomme le nom  de ma haut placé et porte plainte cheque volé et clé de coffre ford volé  il men reste une et il faut que je fasse venir sécureté pour deux autre clé nouvelle il mon trahie en me disent que mon numéro de clé il fallai que je laille par coeur dans ma tete et lécrire sur un papier apres sela il me dise a haute vois cest quoi le numéro de ta clé jai dit a dama pense tu que je vais le dire a haute voie et elle ma répondu ses juste ta signature quil nous faux jai dit toute le monde peuve imité ma signature vous me prené pour une cinglé et apres jai remarqué que ma clé etait numéroté de 3chiffre je ne lavais pas remarqué histoire pas catholique la dedans jai le pape jean paul2 1988 et 1997 dans mon coffre le frere andre la priere de rose de plyuis delacitédelasantédelavalxvi,5
289057,23-NOV-11,22-NOV-11,Juan Carlos,,en,174.93.10.153,joel.corbeil@bell.net,14063052,000000121399152,2,2,"The did not tell me my internet was shut down by their staff during the call, I found out on my own and when I questioned them they said, you are correct!  They said it could not be fixed till more than 24hrs later.  So I missed two critical days of work waiting for a service tech to fix a problem that Bell caused over the phone lines somehow.  Do I have to pay for Bell internet fees the two days I went without service, and the more than one month I struggled with 7kB instead of the 2mB I should have had?",
289058,23-NOV-11,22-NOV-11,Arjuman,,en,174.95.151.245,bessg@sympatico.ca,14058046,000000121421978,5,4,,4
289059,23-NOV-11,15-OCT-11,Elsy,,en,174.95.213.25,alalexander@bell.net,13629468,000000120571039,4,4,,4
289060,23-NOV-11,24-SEP-11,Reina,,en,174.95.213.25,alalexander@bell.net,13379458,000000120121205,4,4,,4
289061,23-NOV-11,22-NOV-11,Carolina,,en,184.151.63.168,alexpam@sympatico.ca,14057204,000000121413244,4,4,,
289062,23-NOV-11,21-NOV-11,Brahim,,fr,50.100.137.76,dubgilu@sympatico.ca,14047038,000000121385726,5,5,,4
289063,23-NOV-11,22-NOV-11,Latregan,,fr,70.27.236.76,lpsarianos@sympatico.ca,14064594,000000121413959,4,4,améliorer le temps d'attente.,4
289064,23-NOV-11,21-NOV-11,Oliver,,en,69.159.66.138,spage1@sympatico.ca,14055028,000000121373784,3,2,"Told me the truth. I was told that I would have the hardware that I need in 24 to 48 hours. I still have not received it. I spoke to Bell again last night, was put on hold repeatedly and was eventually cut off. I still do not have internet and have reiterated the fact that I do on line courses and have weekly deadlines and need my internet working.",2
289065,23-NOV-11,22-NOV-11,Timmy,,en,184.146.117.208,patricia.mootoo@sympatico.ca,14066764,000000121405339,5,4,nothing,5
289568,21-NOV-11,20-NOV-11,Luis,,en,173.239.167.202,elvis10@bell.net,14038340,000000121364890,1,1,When a supervisor says he will call you back HE DOES !!!!!!!!!!!. Tell me why my services weren't connected when promised.,1
289569,21-NOV-11,20-NOV-11,Chad,,en,24.114.255.83,sherene.mohammed@sympatico.ca,14042500,000000121363933,5,4,,3
289570,21-NOV-11,18-NOV-11,Ajay,,en,69.157.225.243,terry.diamond@sympatico.ca,14025950,000000121328590,4,4,,5
289571,21-NOV-11,19-NOV-11,Elvis Francisco,,en,174.95.136.89,frankandjoan@bell.net,14030162,000000121356158,5,5,"If you knew about this scam could you have warned users ofcomputers?
I have canceled my ,mmaster card to prevent them taking money",4
289572,21-NOV-11,06-OCT-11,Samuel,,en,174.91.125.126,peter.waugh@sympatico.ca,13535892,000000120379753,,2,"Call @ my home to pick up your surplus relay 
box, as I'm handicapped & unable todeliver same. Pls 'phone ahead to arrange pickup. 
",3
289573,21-NOV-11,20-NOV-11,Denis,,fr,76.67.189.29,schretien9@sympatico.ca,14042344,000000121362969,2,3,"Nous trouvons inconcevable qu'étant donné que nous n'avions pas accès à nos courriels depuis vendredi, que ces journées ne nous soient pas créditer.  Le préposé nous a dit qu'étant donné que nous avions accès à internet et non à nos courriels qu'il était impossible de nous créditer.  laissez moi vous dire que ça ferait une belle plainte à la protection du consommateur. Alors si vous me demandez si je suis satisfait des services de Bell pas du tout.",1
289574,21-NOV-11,01-NOV-11,Walid,,fr,174.89.244.65,p.cournoyer@sympatico.ca,13834606,000000120948569,1,3,"Commentaire pour toute l'expérience avec mon déménagement et pas seulement pour Walid car ce matin là j'ai parlé à 4 ou 5 représentants différents et j'ai eu autant d'histoires différentes.
Tout ça parce que le 31 octobre un technicien était supposé venir pour installer mes nouveaux services à ma nouvelle résidence et n'est jamais venu. J'ai attendu toute la journée pour rien.
De plus, après avoir passé environ 2 heures au téléphone le mardi matin du 1 novembre, j'ai enfin eu un rendez-vous pour un autre technicien le samedi 5 novembre. Celui-ci est bien venu mais après 2 heures de travail il m'annonce qu'il ne peut me donner mes services car il y a un problème à la centrale semble-t-il et personne ne travaille à la centrale les fins de semaine!!
Évidemment, aucun suivi de la part de Bell pour les prochains jours alors je doit encore rappeler le service à la clientèle, attendre en hold et finalement je peux prendre un AUTRE rendez-vous pour un technicien (c'est maintenant le 3ième rendez-vous pour mon déménagement) le vendredi 11 novembre. 
Celui-ci a réussi à me donnes mes services...enfin.
Donc, pas de services pour 11 jours, des heures de plaisir au téléphone à parler à plusieurs représentants qui racontent toutes des histoires différentes, 3 rendez-vous pour finir par avoir une ligne de téléphone analogique et un accès Internet!!
Quelle galère!!!",1
289575,21-NOV-11,15-NOV-11,Mark,,en,74.15.3.112,kbakker@sympatico.ca,13982096,000000121249058,4,3,"i recieved this survey because i had to have my internet reconnected. the person above on the phone was very nice.
several months ago i cancelled my land line with bell because it is a service that was no longer useful to me. at that time i was GUARANTEED un-interrupted internet service. very recently i found out this was not the case. if i was given the correct information i could have resolve this issue at that time. unfortunately when i lost my GUARANTEED internet conncetion was a very inconveint time in my life. unfortunately for me i live in a small town where bell basically has a monopoly on high speed services, so i reconnected...thank you bell ",2
289576,21-NOV-11,20-NOV-11,Houssem,,fr,70.30.188.41,dveilleux_6@sympatico.ca,14038242,000000121362411,5,5,Rien de plus,5
289577,21-NOV-11,09-NOV-11,Kevin,,en,64.231.139.110,whussein007@sympatico.ca,13928600,000000121131881,3,2,"I have Hight Speed Internet And Is Vary Slow And All Customers Bay Lot Many 
And We Not Happy There For You My Loose
Lot Customer Every Mouth ,And They Swich
Rogers Higt Speed Internet OR
Wind ,If You Do,nt Do Same About ",
289578,21-NOV-11,18-NOV-11,Ryadh,,fr,76.65.49.9,bolduc_philippe@sympatico.ca,14015162,000000121326278,3,4,PAS DE HAUTE VITESSE SUR CERTAIN RÉSEAU PAS ÉVIDENT POUR VOS CLIENTS ,3
289579,21-NOV-11,20-NOV-11,Emmanuelle,,en,216.209.111.152,kerswell@sympatico.ca,14039958,000000121361907,4,1,delay in getting on line is getting to be very annoying. We have had more issues. since september than ever before they are trying to tell me that it is my computer  (error 678) ? getting into outlook express and hot mail and going through google has been upsetting for people our age things to be just fine. until !!!!! to add to errors in your system. our Cell phones. when set up 1 was to have local calling in the gravenhurst area. bracebridge change our number and it was to be ok. On recent talk with that department. after a $40.00 bill for long distance. they now tell us that for $10.00 or for $20.00 you can have x number of minutes. for the price. WHY didn't they set us up with that plan to begin with. Somethin is wrong with the symtem. Some people seem to get better deals than we do. after over 50 years with your company I would think someone good present us with a better deal We pay for 3 separte phones/ internet/  and 2 cell phones. give us a break. Eleanor ,2
289580,20-NOV-11,19-NOV-11,Mohammed,,en,64.231.196.122,david.ewart@sympatico.ca,14029332,000000121355453,5,5,,4
289581,21-NOV-11,17-NOV-11,Juan,,en,70.53.97.181,r.smallwood@sympatico.ca,14010588,000000121298433,5,5,fewer prompts and choices before I can talk to a rep. I knew my problem could not be solved without speaking to a service rep,5
289582,21-NOV-11,18-NOV-11,Sam,,en,76.67.89.113,kermie@sympatico.ca,14020418,000000121318560,1,2,make sure that your sales department and your technical staff are on the same page.,3
289583,21-NOV-11,17-NOV-11,Rowena,,en,65.93.196.78,islay.besley@bell.net,14006140,000000121295143,3,4,,4
289584,21-NOV-11,17-NOV-11,Henry,,en,174.91.137.11,sonny0055@sympatico.ca,14012054,000000121303732,5,4,,5
289585,21-NOV-11,20-NOV-11,Guylaine,,en,184.151.63.187,jacktranter@bell.net,14039324,000000121361182,5,4,,5
289586,21-NOV-11,19-NOV-11,Sowjanya,,en,209.112.19.66,kelly_bradford@sympatico.ca,14031826,000000121354997,1,1,Your representative should confirm what she is telling your customers.  She told me that a Internet Tech was scheduled to come to my house on the 20th of November between 8am-12pm.  No one showed when I called back on the 20th I was told there was never supposed to be a tech person coming.  I sat in my house and cancelled my plans to be available for this person.  NOT A HAPPY CAMPER!!!!!  Keep this service up and I will move to another provider.,1
289587,21-NOV-11,19-NOV-11,Shashank,,en,174.93.88.149,abeed@sympatico.ca,14027400,000000121352574,5,5,,5
289588,21-NOV-11,20-NOV-11,Hassan,,en,174.92.93.219,sgmapp77@sympatico.ca,14042464,000000121367037,5,5,All questions fully and clearly answered.,5
290002,22-NOV-11,21-NOV-11,Omar,,en,64.229.30.252,clivepearl@sympatico.ca,14045968,000000121385416,5,5,My speed is so bad I have to move to Rogers,1
290003,22-NOV-11,18-NOV-11,Med nejib,,fr,65.92.213.139,louise.l@bell.net,14021266,000000121331333,2,4,Le représentant me semblait impatient,4
290004,22-NOV-11,21-NOV-11,Soumia,,fr,70.49.246.120,roberp@bell.net,14053986,000000121372315,4,4,Ce sentir entierement client de Bell Canada,4
290005,22-NOV-11,21-NOV-11,Orlando,,en,70.49.245.225,gldavies@sympatico.ca,14048138,000000121371917,1,1,Orlando suggested that this was a Microsoft problem and I waited 24 hours for their reply which attributed the issue to my ISP uniquely  - so we lost 24 hours of repair time,2
290006,22-NOV-11,20-NOV-11,Mohammed,,en,70.27.176.175,mkilby@sympatico.ca,14041006,000000121368344,4,4,,5
290007,22-NOV-11,21-NOV-11,Jason,,fr,67.68.249.132,amtt@bell.net,14044270,000000121392760,3,,Tenir compte de ma première demande que j'ai fais sur internet le 20 nov.2011 concernant mon problème avec ma ligne téléphonique. Mon dossier a été fermé et ma ligne ne fonctionnait toujours pas. Si je n'avais pas appeller de mon cellulaire le 21 nov 2011 je serais encore entrain d'attendre que l'on répare ma ligne téléphonique. ,1
290008,22-NOV-11,21-NOV-11,Ricardo,,en,70.51.166.39,rmsokoll@sympatico.ca,14053968,000000121396755,4,4,,4
290009,23-NOV-11,22-NOV-11,Kamel,,en,65.94.182.244,bruno.gees@sympatico.ca,14058462,000000121413721,4,4,,5
290010,23-NOV-11,22-NOV-11,Ridha,,fr,67.68.254.120,richard_hamel@sympatico.ca,14067778,000000121417173,4,4,,4
290011,23-NOV-11,22-NOV-11,Abdul,,en,174.88.81.84,jilljohn@sympatico.ca,14062864,000000121408351,4,4,"While he did all that he could, Abdul was not able to configure Gmail to also show up on the Windows Live page.  It is a mystery as to why my password would not accepted.",5
290012,23-NOV-11,22-NOV-11,Diego,,en,184.147.191.183,bklitt@sympatico.ca,14058182,000000121409582,5,5,nothing,5
290013,23-NOV-11,22-NOV-11,Maher,,en,99.237.232.254,cynthia_stewart@sympatico.ca,14059410,000000121401169,1,1,"Felt like this person did not have a lot of knowledge on how to problem solve, too soft spoken could not hear problerly half the time. Kept putting me on hold and was not very effective with explaining things.",1
290014,23-NOV-11,22-NOV-11,Karen,,en,70.50.109.155,gordpotts@sympatico.ca,14061488,000000121415281,4,4,TELL ME WHEN SAVINGS ARE AVAILABLE....SAVE ME THE CALL,4
290015,23-NOV-11,15-NOV-11,Georges,,fr,70.51.44.98,proulx97@sympatico.ca,13985328,000000121249714,5,5,"autant pour la visite du 3.11.2011, tout a bien été. Les techniciens sont respectueux, patients et connaissants.
MERCI.",5
290016,23-NOV-11,22-NOV-11,Liza,,en,50.100.72.68,greifle@sympatico.ca,14061586,000000121422939,5,5,Nothing - excellent service - and Liza was very polite,5
290017,23-NOV-11,22-NOV-11,Antony,,en,204.101.237.139,ktmoura@sympatico.ca,14063940,000000121416259,5,3,I would like to be able to upgrade to internet with a greater bandwith than 6.,5
290018,23-NOV-11,22-NOV-11,Will,,en,70.30.45.96,cliff.ellen.hearnden@sympatico.ca,14059164,000000121416911,5,5,,5
290019,23-NOV-11,22-NOV-11,Jordan,,en,70.48.68.37,icecastle@sympatico.ca,14062100,000000121404162,5,5,"Nothing, my question was answered.",5
290020,23-NOV-11,21-NOV-11,Ali,,en,76.71.148.44,mca.hume@sympatico.ca,14051748,000000121378687,,1,"None of your reps give the same answer, they all just wing it, and say whatever they want, obviously lack of communication, better training needed.",
290021,23-NOV-11,22-NOV-11,Eya,,fr,184.145.157.150,michelletremblay41@sympatico.ca,14065656,000000121403029,5,4,,5
290022,23-NOV-11,21-NOV-11,Hector,,en,184.145.84.118,fgriffiths@sympatico.ca,14047546,000000121394469,1,1,"Have a Canadian call center.
I just called again because I have intermittent service. The person taking my call(NOV.23) was very dismissive. He told me to get a new ethernet cable. I believe the problem is with the Bell line",1
290023,23-NOV-11,22-NOV-11,Balaji,,en,67.70.64.216,clistgarten@sympatico.ca,14059166,000000121422705,4,4,"I have been paying for faster speed(14MB)for many months, only to find out that my modem was restricting the speed to 7MB-something the tech. who arranged the faster speed did not pick up, which explains why I did not see any improvement. I would like to get a refund for this period of time during which I paid for a service I did not get.",3
290024,23-NOV-11,22-NOV-11,Gregory,,en,70.53.50.105,s.luck@sympatico.ca,14068364,000000121416356,5,5,"Replace the initial automated prompts with a person who could direct my call better.  I had to go through 3 three people.  I had an additional issue which then required transfer to another person.  However, my issues were resolved very well and I got follow up emails.  This experience was much improved from the dealings that I have had in the past!",4
290025,23-NOV-11,12-NOV-11,Marco,,en,70.24.96.192,djeagleson@sympatico.ca,13953460,000000121205221,2,1,The fix lasted one evening.  The repair was very late the following Monday after my staying home ALL day.  The customer repS did not appease me.  I have cancelled my service and gone with another internet supplier.,1
290026,22-NOV-11,21-NOV-11,Franssesca,,en,76.69.124.132,gorzedowski@sympatico.ca,14048208,000000121395477,4,4,,4
290027,22-NOV-11,21-NOV-11,Seifeddine,,fr,74.15.132.56,michel523@sympatico.ca,14051964,000000121392402,4,4,"Pour mon besoin tout à été fait. 
C'était parfait, merci!",5
290028,22-NOV-11,21-NOV-11,Ramzi,,fr,65.94.12.7,jean-maurice.remington@sympatico.ca,14049250,000000121387267,5,4,,4
290029,22-NOV-11,21-NOV-11,Jean,,en,70.31.120.123,otto@bell.net,14052812,000000121381215,3,3,Make the survey move faster!,4
290030,22-NOV-11,21-NOV-11,Serge,,en,64.231.207.88,dchristopher4@sympatico.ca,14046528,000000121375510,1,1,Connect me to someone in CANADA that is able to speak CLEAR English. Upgrade the internet service in this area to provide high speed internet which is what we have been paying for. Don't tell customers high speed internet is available and charge customers for high speed internet when Bell is not providing it to the area and apparently has no intention of providing it to the area.,1
290031,22-NOV-11,18-NOV-11,Nabil,,fr,184.145.253.96,d.chevalier-dupont@sympatico.ca,14016326,000000121338591,5,5,"Vous, rien.",5
290032,22-NOV-11,19-NOV-11,Dhia,,fr,24.122.146.32,charbocharbo1@sympatico.ca,14028770,000000121349028,1,3,Embauché des employés compétants. J'ai fait une autre appel avant DHIA et ça été désastreux j'ai dû rappelé pour réparer ses erreurs 1:30 de temps perdu et de frustration ,1
290033,22-NOV-11,21-NOV-11,Mohamed,,fr,69.159.4.50,madno3@sympatico.ca,14051238,000000121375635,3,3,vous nous faite un prix et ensuite vous augmenter toujours faut appeler au mois et sa ma fait suer,
290034,22-NOV-11,18-NOV-11,Ibrahim,,fr,70.31.227.79,eric5mars@sympatico.ca,14017474,000000121338159,4,4,me proposer immédiatement les promotions et avantage comme client de longue date,3
288627,23-NOV-11,21-NOV-11,Krishnan,,en,64.231.20.106,ruthbru@sympatico.ca,14054304,000000121379640,5,5,,4
288628,23-NOV-11,22-NOV-11,Mariem,,fr,67.68.104.89,rogersuzanneg@sympatico.ca,14068066,000000121401755,5,5,,5
288629,23-NOV-11,22-NOV-11,Alejandro,,en,70.49.73.19,pearlelman.office@bell.net,14066906,000000121420739,5,5,,3
288630,23-NOV-11,20-NOV-11,Brenda,,en,70.27.40.191,paulnewton2k8@sympatico.ca,14041516,000000121367878,5,5,Everything was great. Very fast at solving the issue with the modem.,5
288631,23-NOV-11,22-NOV-11,Asma,,en,76.69.142.98,davidwedgar@sympatico.ca,14059690,000000121404717,4,4,,5
288632,23-NOV-11,22-NOV-11,Med Ali,,fr,50.100.109.105,gilbert.t@sympatico.ca,14061314,000000121419502,5,5,Peu de choses votre conseiller m'a orienté vers la bonne solution à mon problème.,4
288633,23-NOV-11,22-NOV-11,Sai,,en,70.24.208.81,prevostwong@sympatico.ca,14067202,000000121397908,4,4,,5
288634,23-NOV-11,16-NOV-11,Mohamed Amine,,fr,70.24.235.152,denis.bourgoin@sympatico.ca,13991458,000000121275305,4,4,,4
288635,23-NOV-11,16-NOV-11,Ghislain,,fr,70.24.235.152,denis.bourgoin@sympatico.ca,13991460,000000121273929,4,4,,4
288636,23-NOV-11,22-NOV-11,Sofien,,fr,70.29.244.138,m-p.roy@bell.net,14064734,000000121421515,4,3,avoir un technicien qu viet du Québec,4
288637,23-NOV-11,22-NOV-11,Milo,,en,184.145.124.231,yabut@sympatico.ca,14070570,000000121415935,4,4,"Emilio was very courteous, professional and tried his best to help.He did resolve the problem of being able to access my Bell Mail, however, all of my user names and passwords are still a mess....unable to access any of my important websites....i.e. my banking, my family website, varios websites I log into daily, even with changing all passwords...still not functioning .I have had nothing but toruble with Bell....this is the 3rd time this month. NOT GOOD SERVICE!!",2
288638,23-NOV-11,22-NOV-11,Martin,,en,70.50.32.251,anthony.armstrong@sympatico.ca,14057512,000000121417670,5,5,Everything is ok,5
288639,23-NOV-11,22-NOV-11,Sana,,fr,70.30.159.141,michel.thibault@sympatico.ca,14065606,000000121400600,5,5,,5
288640,23-NOV-11,22-NOV-11,Benjamin,,en,76.67.119.247,hedy.fordham@sympatico.ca,14061830,000000121415289,5,4,,4
288641,23-NOV-11,22-NOV-11,Malek,,fr,76.67.200.93,moyvclermont@sympatico.ca,14066020,000000121400502,4,5,"Quand nous téléphonons à Bell, nous aimerions parler à un représentant qui se trouve au QUÉBEC ou à tout le moins au CANADA.  Bell Canada n'est-elle pas une compagnie canadienne?  Alors pourquoi nous faire parler à une personne qui est à des milliers de kilomètres de chez-nous et dont nous comprenons difficilement l'accent!",4
288642,23-NOV-11,03-JAN-11,Zacharie,,en,70.54.83.175,gregallin@sympatico.ca,10521563,000000114099529,5,4,care about your customers on a corporate level,2
288643,23-NOV-11,21-NOV-11,Hassen,,fr,174.92.188.227,nilafond@sympatico.ca,14052612,000000121383116,2,3,j'ai eu de la difficulté à comprendre votre representant.,3
288644,23-NOV-11,22-NOV-11,Zied,,fr,67.68.143.233,claugilbert@sympatico.ca,14059154,000000121403841,5,5,"La seule difficulté que je remarque parfois c'est l'accent du répondant, c'est parfois difficile de le comprendre, par contre cette fois-ci ce fut vraiment excellant comme expérience",4
288645,23-NOV-11,21-NOV-11,Kim,,en,70.48.231.129,thomaspatrick@sympatico.ca,14055568,000000121372352,4,4,,4
288646,23-NOV-11,22-NOV-11,Danielle,,en,205.211.113.146,golfnuts37@bell.net,14061454,000000121403103,2,1,"We have our telephone, internet, and T.V. bundled and we were attempting to put everything on ""suspended service.""  This proved impossible with the set-up.  I talked at least three-quarters of an hour with Ashley in the ""Customer Loyalty"" department and we were disconnected.  Ashley never called me back.  I tried to call her back but another person in that department couldn't put me through to Ashley and wanted the whole story again.
Signed:  Frustrated with Bell!!
Lois & David Baldwin
1(705)534-3199
P.S.:  I never did get to suspend the T.V. service for the dates I require and I would appreciate a confirmation that the phone and internet suspension are in place for the dates I requested.
",
288647,23-NOV-11,21-NOV-11,Hana,,fr,65.92.170.3,michley1@sympatico.ca,14051996,000000121371424,4,4,,5
288648,23-NOV-11,22-NOV-11,Anne,,en,63.250.115.206,brentlopez@sympatico.ca,14058384,000000121402158,5,5,Direct line to Bell loyalty.,5
288649,23-NOV-11,21-NOV-11,Mudilyar,,en,174.95.197.147,vfm@sympatico.ca,14055920,000000121375931,3,3,"He could have set up my ID and password to get me on the internet I was not a new customer and after he left  it appeared that I was. When I tried to use it, I was wasn't set up anymore and A new password was required and I had to call for help again which is timely. ",3
288650,23-NOV-11,22-NOV-11,Troy,,en,64.231.165.3,brad.ondrovcik@sympatico.ca,14058344,000000121419605,5,5,stop making me threaten to leave for a competetive price....ridiculous.,3
288651,23-NOV-11,22-NOV-11,Yosra,,fr,174.95.228.218,p.cuillerier@sympatico.ca,14066590,000000121400767,1,1,"J'ai jamais reçu mon nouveau mot de passe sur mon téléphone cellulaire comme prévu.Yosra m'a par contre rappeller 2 fois pour un suvis dans les 30 minutes suivantes.

J'ai du rappellé le SAC vers 4 heure et le problême a été résolu dans 5 minutes par un autre preposée.",3
288652,23-NOV-11,20-NOV-11,Srinivasan,,en,70.27.156.183,kevin2673@bell.net,14039968,000000121368119,5,5,if the tech would have show up at my house i wound t of had to call that is my biggest disappointment as i had to run my own phone line to my computer you need to tell the consumer on purchases that they will need phone jacks every where ,1
288653,23-NOV-11,22-NOV-11,Samantha,,en,99.243.108.76,moreenwright@bell.net,14065978,000000121400631,4,3,keep all customer service reps. informed about current promotiions,5
288654,23-NOV-11,22-NOV-11,Tracy,,en,76.69.8.52,las2@sympatico.ca,14064098,000000121407308,4,4,Excellent service,4
288655,23-NOV-11,22-NOV-11,Monica,,en,99.243.108.76,moreenwright@bell.net,14065980,000000121405966,4,4,,5
288656,23-NOV-11,22-NOV-11,Priya,,en,184.147.36.157,ahearn@sympatico.ca,14057028,000000121405971,5,5,Nothing,5
288657,22-NOV-11,25-OCT-11,Hsine,,fr,174.88.178.20,zineb.moubal030@sympatico.ca,13762162,000000120794717,1,1,comprendre ma demande sans me mentir. ,1
288658,22-NOV-11,21-NOV-11,Jack,,en,70.53.5.22,doris.estie@sympatico.ca,14046952,000000121378028,2,3,,3
288659,22-NOV-11,21-NOV-11,Natalia,,en,67.70.3.234,indianmike@sympatico.ca,14048820,000000121375542,5,5,"Nothing, my experience was very professional.",5
288660,22-NOV-11,21-NOV-11,Rod,,en,74.198.164.255,mayer.fyfe@sympatico.ca,14051730,000000121393384,2,1,Understood the issue and have the correct information,1
288661,22-NOV-11,19-NOV-11,Wynbert,,en,184.148.67.87,beth.wayne@sympatico.ca,14028202,000000121349501,2,1,had our internet work for more than 1 day,1
288662,23-NOV-11,22-NOV-11,Natalia,,en,174.95.153.232,thenige@sympatico.ca,14069748,000000121403635,4,4,To avoid multiple calls to Bell to resolve internet problems - field technicians should be responsible for ensuring the internet speed is as required prior to leaving the premises.,4
289066,20-NOV-11,19-NOV-11,Lamya,,fr,70.29.191.153,matteauj@bell.net,14032838,000000121340529,5,4,,5
289067,20-NOV-11,19-NOV-11,Karthika,,en,174.95.64.4,fmspicer@sympatico.ca,14030088,000000121354511,4,5,It took quite some time for the technician to understand the problem. It seemed that she was constantly referring to either a data base of resolutions or to someone else for the answers. ,4
289068,20-NOV-11,18-NOV-11,Addu,,en,76.65.25.212,sharkfin@sympatico.ca,14025144,000000121331451,1,1,"THE OPERATOR'S ENGLISH WAS HARD FOR ME TO CLEARLY UNDERSTAND. IF I COULD HAVE TALKED TO SOMEONE WHOSE ENGLISH SKILL IS BETTER, I BELIEVE MY PROBLEM COULD HAVE BEEN RESOLVED MORE EFFICIENTLY AND EFFECTIVELY.",1
289069,20-NOV-11,19-NOV-11,William,,en,76.64.13.58,johnbon@sympatico.ca,14031474,000000121355502,5,5,,5
289070,20-NOV-11,19-NOV-11,Ashwini,,en,70.30.98.145,imsimao@bell.net,14030916,000000121355536,5,5,,4
289071,20-NOV-11,16-NOV-11,Mohamed,,fr,64.228.76.81,judithross25@sympatico.ca,13994550,000000121289544,4,4,avoir demander plus de question. J'aurais aimé récupérer mes anciens messages mais j'ai tout perdu. Ce que j'ai moins aimer.,3
289072,20-NOV-11,17-NOV-11,Marcos,,en,70.24.19.53,lil.dreamer@sympatico.ca,14007998,000000121309237,5,5,nothing,5
289073,20-NOV-11,16-NOV-11,Rain,,en,70.24.211.162,roniamarco@bell.net,13998726,000000121272504,5,5,"I had a great experience, Reine took care of answering all my questions and upgrades the services to what suits my needs better.",5
289074,20-NOV-11,19-NOV-11,Lise,,en,71.180.232.154,stalbierz@sympatico.ca,14035222,000000121349417,5,5,,5
289075,20-NOV-11,19-NOV-11,Brenda,,en,70.30.111.187,edward.forde@sympatico.ca,14029786,000000121356626,5,5,Nothing I can think of at this time,5
289076,21-NOV-11,20-NOV-11,Luis,,en,72.213.211.151,brian.fleetwood021@sympatico.ca,14037232,000000121368550,5,5,"Nothing, best service I have ever red'd when calling your 1-800 #. Whoever I spoke to really knew his stuff.  ",5
289077,21-NOV-11,20-NOV-11,Ravi,,en,70.31.62.2,rgoodwin000@sympatico.ca,14041898,000000121357905,5,5,,5
289078,21-NOV-11,18-NOV-11,Sonia,,fr,70.26.222.88,merici06@sympatico.ca,14022214,000000121318948,5,5,,5
289079,21-NOV-11,19-NOV-11,Dilip,,en,67.71.84.190,carmen.karen@sympatico.ca,14028600,000000121347898,,,"I sent in the wrong responce to the first survey, I man that I spoke to the second time I called was the biggest help for me , he help me with all my issues and stayed on line with me until I was completely happy and my issues were fixed More people like him would make me not change services, so the answer to the next question (4) is definitely because if sediq.",5
289080,22-NOV-11,21-NOV-11,Sihem,,fr,70.48.124.93,gagne.robert@sympatico.ca,14047818,000000121375664,3,4,"La conseillère a été très aimable et polie; elle a constaté un problème chez Hotmail et m'a dit qu'elle transmettait le problème, car elle ne pouvait le résoudre. Elle n'a pas été capable de me dire quand le problème serait réglé. Je comprends sa situation, mais elle est quand même inacceptable pour moi : je ne peux pas me passer de courriel en raison de mon travail et je n'ai aucun besoin de Hotmail qui est pourtant inextricablement lié à Sympatico. Heureusement, le problème s'est résolu de lui-même pendant notre conversation. Cependant, je ne suis pas satisfaite de la situation : les problèmes de Hotmail (et surtout cette manie qu'il a de rendre certains de mes interlocuteurs de courriel indésirables quand ça lui chante), je n'en ai rien à f...! Moins je vois Hotmail, mieux je me sens. Vous comprendrez donc la raison de ma réponse à 4.",2
289081,22-NOV-11,21-NOV-11,Ahmed,,en,69.156.30.26,bwilks@sympatico.ca,14045338,000000121384750,5,5,"I could have known my way around my MAC better, but your representative carefully took over and solved the password problem",5
289082,22-NOV-11,21-NOV-11,Shakeel,,en,65.93.42.21,gary.nickerson@bell.net,14047860,000000121375827,5,5,,4
289083,22-NOV-11,21-NOV-11,Karen,,en,70.24.175.232,tjk@sympatico.ca,14055610,000000121379522,5,5,,5
289084,22-NOV-11,21-NOV-11,Geetha,,en,174.95.89.113,cowboychris55@bell.net,14046100,000000121396404,4,4,,2
289085,22-NOV-11,21-NOV-11,Douglas,,en,174.119.76.95,rhwoon@sympatico.ca,14053840,000000121384389,1,3,call was transferred at least five times from one operator to another. The history and nature of the call had to be explained to each operator. Over 1 hour elapsed before any resolution. I will not know if resolution is complete before final billing in late December 2011,1
289086,22-NOV-11,21-NOV-11,Iris,,en,184.147.137.168,nch1@bell.net,14052484,000000121379478,5,5,none,4
289087,22-NOV-11,21-NOV-11,Amanda,,en,65.95.103.6,janepassant@sympatico.ca,14049106,000000121369983,5,5,noyhing,5
289088,22-NOV-11,21-NOV-11,Guylaine,,fr,65.95.75.221,marcbou_6@sympatico.ca,14051354,000000121374764,4,4,J'ai fait 2 appels: pour le premier le français était plus difficile à comprendre pour moi et je pense pour votre intervenant,4
289089,22-NOV-11,21-NOV-11,Dawood,,en,76.69.103.35,amambella@sympatico.ca,14044208,000000121370767,5,5,Not left the message on my answering machine that made no sense in that I had not asked for a technician,4
289090,22-NOV-11,21-NOV-11,Anis,,fr,67.71.181.78,trempe.carole@sympatico.ca,14055732,000000121382159,3,4,,4
289091,22-NOV-11,21-NOV-11,Ashley,,en,76.65.62.36,araks_edik@sympatico.ca,14044478,000000121386686,3,3,"Some representatives are not good enough,and you cant trust them, one told me he will call in 15 minutes called after 4 hours, or one gives you one price, the other another price,or sometimes I do not understand their accent, sorry.",3
289092,22-NOV-11,21-NOV-11,Carolina,,en,216.191.44.99,runnergirl@sympatico.ca,14054286,000000121370105,4,4,"Ongoing difficulty with representatives in the call centre specifically understanding them, being placed on hold for several minutes with no updated status, call being disconnected. Once my call was escalated, I was very pleased with the service. The tech who arrived at the house identified the problem almost immediately and it was repaired within minutes. I would recommended Bell for everything other than initial dealings with the call center which unfortunately is the first juncture for any support help.",3
289093,22-NOV-11,18-NOV-11,Khalil,,fr,70.30.148.80,r.marcoux@bell.net,14023890,000000121319762,5,5,Nous avons énormément de probleme a nous brancher a partir de 19:00 hrs. C est pas normal qu en 2011 nous ayons de la difficulté a nous brancher et que le systeme plante. ,2
289094,22-NOV-11,18-NOV-11,Partha,,en,70.27.181.126,di-ken@sympatico.ca,14016832,000000121327203,5,4,,5
289095,22-NOV-11,21-NOV-11,Eya,,fr,67.68.59.230,1alain.julie@sympatico.ca,14043486,000000121376050,4,4,Voir autre sondage! J'ai inversé les deux.  C'est l'employée de cet appel qui a réglé mon problème.  Merci d'en tenir compte.,3
289096,22-NOV-11,21-NOV-11,Anis,,fr,174.88.244.170,jeanmartinez@sympatico.ca,14049284,000000121386943,3,,,
289097,22-NOV-11,21-NOV-11,Reshma,,en,76.71.56.128,dangaisin@sympatico.ca,14046322,000000121374504,5,5,,5
289098,22-NOV-11,21-NOV-11,Shinoj,,en,64.229.24.207,sally.remus@sympatico.ca,14054438,000000121381539,5,5,Nothing,5
289099,22-NOV-11,21-NOV-11,Abdulkarim,,en,65.92.103.60,b.ferleyko@bell.net,14044686,000000121373234,5,5,Nothing!,5
289589,21-NOV-11,16-NOV-11,Melvin,,en,174.93.160.65,camiluc@sympatico.ca,13990220,000000121274357,1,1,"to wa6  days to get my eamil unblock it is unceptable, this should bea simple thing and done in 24 hrs, and in the first place why was it block? stil do not know ",1
289590,21-NOV-11,19-NOV-11,Silverious,,en,67.71.84.190,carmen.karen@sympatico.ca,14028598,000000121349023,5,2,"go over everything that we just coverede to make sure all was well, after I hung up the phone I realized that I still had a problem so I had to call back",3
289591,21-NOV-11,20-NOV-11,Shirin,,en,174.89.48.199,pjwill@sympatico.ca,14041652,000000121366984,4,5,"After having the error with outgoing mail, I was connected to a representative through chat.  After downloading a program to connect my computer remotely with the representative, I found that the process was too slow.  Also the rep did not find the error (it was a simple check mark about authorizing)..  I decided to call and speaking with someone.  The issue was then resolved quickly.",4
289592,21-NOV-11,19-NOV-11,Vijay,,en,216.191.89.2,rtpugh@sympatico.ca,14034600,000000121354436,3,3,"Could not solve the issue, but forwarded me with a number to an area where it could be resolved",3
289593,21-NOV-11,17-NOV-11,Amanda,,en,70.48.10.222,rhoda.schwartz@sympatico.ca,14010874,000000121307057,4,4,Someone should check over the english spelling found on the comfirmation email sent to me.,4
289594,21-NOV-11,18-NOV-11,Patrick,,fr,207.253.100.234,MIKERYDER@sympatico.ca,14013674,000000121322057,4,1,"Le conseiller m'a suggéré de vérifier la vitesse de ma conection internet et m'a expliqué comment. Ensuite ,lorsque mon problème s'est confirmer on ne me prend pas au sérieux. Je paie pour une conexion internet ""performance"" et en périodes d'achalandage, j' ai a peine 1 mbps en aval et un ridicule 350 kbps en amont. SVP , vous pourier peut-être faire quelque chose concernant votre réseau désuet par endroit et/ou remédier au problème.",1
289595,21-NOV-11,16-NOV-11,Lila,,en,64.254.28.11,sharon.tucker@sympatico.ca,13999274,000000121284076,5,4,,4
289596,21-NOV-11,18-NOV-11,Mathieu,,fr,65.94.80.81,g.j.jalbert@sympatico.ca,14017960,000000121315715,5,,,5
289597,21-NOV-11,19-NOV-11,John,,en,65.93.90.211,carole.jeff.foster@sympatico.ca,14028632,000000121352639,5,5,,4
289598,21-NOV-11,20-NOV-11,Kevin,,fr,65.92.167.246,michel.henley@sympatico.ca,14040896,000000121364242,5,5,,5
289599,21-NOV-11,15-NOV-11,Salvador,,en,50.100.209.194,aspire@sympatico.ca,13976970,000000121265553,5,5,,4
289600,21-NOV-11,19-NOV-11,Afef,,fr,76.69.231.196,bondgee1@bell.net,14028342,000000121342217,5,1,,5
289601,21-NOV-11,19-NOV-11,Hajer,,fr,76.69.231.196,bondgee1@bell.net,14028344,000000121343967,5,1,,5
289602,21-NOV-11,19-NOV-11,Gunson,,fr,184.146.248.183,carmen.boivin@bell.net,14028594,000000121342066,5,5,rien  de plus ,5
289603,21-NOV-11,20-NOV-11,Sam,,en,70.49.190.17,kelley.matthews@sympatico.ca,14039934,000000121368051,3,3,Found out more information on how long the outage would be. Some sort of eta. ,3
289604,21-NOV-11,20-NOV-11,Mohamed,,fr,69.156.204.91,roy.remillard@sympatico.ca,14042116,000000121366706,5,5,rien,4
289605,22-NOV-11,21-NOV-11,Xenia,,en,70.49.32.195,tom.deans@sympatico.ca,14055656,000000121387208,4,4,,4
289606,22-NOV-11,21-NOV-11,Samia,,fr,76.71.226.83,simonnelavoie@sympatico.ca,14054870,000000121387505,4,1,"prendre en compte le temps perdu par le client, tenter de toutes les manières possibles de le joindre (téléphoner en dehors des heures de travail, écrire un courriel, etc.) pour régler le problème au lieu de lui faire perdre 20 minutes au téléphone encore une fois avec quelqu'un qui ne connaît pas le dossier, faire enquête à l'interne pour trouver les vrais problèmes et les régler (auriez-vous un problème interne de sabotage), éviter la mentalité bureaucratique, simplifier l'identification du client, raccourcir la méthode permettant d'arrêter pour toujours les envois postaux intempestifs d'étiquettes de retour postal, le faire sans garder le client en ligne, etc.",1
289607,22-NOV-11,21-NOV-11,Asma,,fr,67.68.175.195,araymond000@sympatico.ca,14044480,000000121369479,5,5,,5
289608,22-NOV-11,21-NOV-11,Vijay,,en,65.92.13.118,lanc@sympatico.ca,14050536,000000121387151,4,4,the reps are all from foreign countries- India today-Canadians would be nice,2
289609,22-NOV-11,21-NOV-11,Joshua,,en,70.30.97.121,jpitilli@bell.net,14049872,000000121374115,4,4,,5
289610,22-NOV-11,21-NOV-11,Sam,,en,65.95.68.248,chadhess@sympatico.ca,14045642,000000121392274,,,I did not telephone & I did not receive service so I'm quite puzzled as to what is going on.,
289611,22-NOV-11,21-NOV-11,Anthony Florence,,en,69.158.87.52,marhue@sympatico.ca,14051458,000000121383198,5,5,"The system was down or slow the first time I spoke to Anthony. He called me back when it was back online which is great but, it shouldn't have been down at all.",4
289612,22-NOV-11,21-NOV-11,Nelson,,en,70.24.94.5,schlumberger@sympatico.ca,14054608,000000121395493,5,5,"Nelson was the best technician I have ever corresponded with over the phone (20 years experience).  He was patient, courteous, very knowledgeable, not condescending and very professional.  I am glad that Bell has finally got it right with their service which has improved markedly over the last year.  Nelson could not have done any better in my estimation - I was 100% satisfied!",5
289613,21-NOV-11,17-NOV-11,Bochra,,fr,70.49.55.142,rcsorel@sympatico.ca,14010722,000000121293229,4,4,,4
290035,22-NOV-11,20-NOV-11,Kevin,,en,74.15.240.239,jim.fiddler@sympatico.ca,14039572,000000121357558,4,3,"Kevin was very helpfull as were each of the tech. support people I have talked to in the past and since Kevin ( Sandy today ).This is the first time I have been able to use this internet in a long time...Thank you for expediating the repair or increase in signal strength to this area! We have had very , very slow and most times no service feed to our Wimax receiver for a long time...I now find out that Bell has been having problems at your end ( the tower) serving this area and when I spoke with Kevin there were at least four other customers with the same problem as we had ( no service ) we thought it was our computer...If there is one thing you could have done better...""inform the customers that you were experiencing difficulties"".How are we to be compensated for this poor internet service and the inconvenience we have endured for all this time ( slow not high speed and very often no connection at all )???  Please have someone in your cutomer satisfaction Dept. contact us as we are considering changing to cable.James Fiddler",2
290036,23-NOV-11,21-NOV-11,Robert,,en,64.229.22.108,fgg_fra@bell.net,14047544,000000121382545,4,4,,5
290037,23-NOV-11,22-NOV-11,Gloria,,en,70.30.96.155,esweeting@sympatico.ca,14060598,000000121420366,3,3,,4
290038,23-NOV-11,19-NOV-11,Bob,,en,70.49.179.102,francesandjim@sympatico.ca,14030124,000000121344057,5,4,Maybe fixed it the first two times I called,4
290039,23-NOV-11,22-NOV-11,Luis,,en,74.198.9.158,tboston@sympatico.ca,14069620,000000121402999,5,5,Nothing,5
290040,23-NOV-11,17-NOV-11,Genevieve-Marie,,fr,76.67.203.30,christ1963@bell.net,13990660,000000121290818,4,5,rien,5
290041,23-NOV-11,22-NOV-11,Duncan,,en,64.231.142.202,jjanddale@sympatico.ca,14062902,000000121422112,2,2,"the communication via conversation was difficult, I ended up getting Bell internet security on my new laptop, but I am left with a loud ticking on my laptop as if a program wants to open but is being prevented. Not all the blame should go to the technician, there was a password number that I needed to enter but I had forgotten this number, would it not have been possible for him to have found that number for me?",3
290042,23-NOV-11,22-NOV-11,Mohamoud,,fr,174.93.237.138,backgammon@sympatico.ca,14057804,000000121411387,4,4,,5
290043,23-NOV-11,22-NOV-11,Grant,,en,74.15.47.239,lddavidson@sympatico.ca,14064178,000000121420211,5,5,"It was a great experience.Grant knew exactly what needed to be done and did it. He was very easy to understand, clear, concise, friendly and helpful.",5
290044,23-NOV-11,22-NOV-11,Andrew,,en,174.88.2.54,tmanderson@sympatico.ca,14069852,000000121398476,1,1,"I had an agent in the customer retention dept, promise yesterday morning, to call me back at 4pm same day.... never called! that is twice this has happened to me. I am NOT IMPRESSED! I WANT A MANAGER TO CALL ME AND HELP ME!!! HOW CAN I MAKE THIS CLEAR?",1
290045,23-NOV-11,22-NOV-11,Temsu,,en,70.30.108.83,farias5@sympatico.ca,14060702,000000121399426,5,5,,4
290046,23-NOV-11,22-NOV-11,Padala,,en,69.158.148.47,nu.image@sympatico.ca,14066468,000000121399141,5,5,,5
290047,23-NOV-11,22-NOV-11,Habib,,fr,69.159.159.200,varick1@sympatico.ca,14070150,000000121403272,5,5,rien de plus tout était parfait,5
290048,23-NOV-11,22-NOV-11,Abir,,fr,67.71.78.240,manon.gauthier1@bell.net,14064930,000000121400820,4,5,,5
290049,23-NOV-11,22-NOV-11,Sajid,,en,69.70.228.22,eszpyt@sympatico.ca,14060600,000000121422157,5,5,,5
290050,23-NOV-11,22-NOV-11,James,,en,63.71.9.108,dineshsolanki@sympatico.ca,14059956,000000121408998,5,5,,3
290051,23-NOV-11,22-NOV-11,Mauricio,,en,70.29.24.198,lawrence_1@sympatico.ca,14064136,000000121401885,5,5,Keep on doing what  you are doing,5
290052,23-NOV-11,22-NOV-11,Karla,,en,70.52.229.172,mikelewis@sympatico.ca,14065720,000000121421561,5,5,,4
290053,23-NOV-11,22-NOV-11,Jack,,en,184.148.132.26,mlmattiazzi@sympatico.ca,14065874,000000121419614,1,1,"Tech was incompetent, first it was that the time was not synched, then it was my mailbox was full and i needed to clean out some older items.  In the end i had to resolve the issue myself and figured out (with great effort) that my Outlook database needed repair ",1
290054,23-NOV-11,22-NOV-11,Nes,,en,64.231.1.248,mrmf@sympatico.ca,14066052,000000121400324,3,4,shorter wait time.,4
290055,23-NOV-11,22-NOV-11,Martina,,en,184.146.160.152,lmcghee@sympatico.ca,14064446,000000121419882,3,2,fix the problem,2
290056,23-NOV-11,22-NOV-11,Sharmila,,en,70.31.123.110,william.edwards2@sympatico.ca,14070452,000000121399306,3,4,Hire support people who can speak English.,3
290057,23-NOV-11,22-NOV-11,Shakeel,,en,76.64.142.141,taylormedia@bell.net,14069608,000000121413078,5,5,,5
290058,23-NOV-11,22-NOV-11,Nasra,,en,67.70.131.125,daherbert@sympatico.ca,14059478,000000121414395,5,5,Nothing,5
290059,22-NOV-11,21-NOV-11,Anne,,en,65.94.3.203,joeylee@sympatico.ca,14049660,000000121393097,1,1,IT TOOK 2 HOURS TO EXPLAIN MY CASE WITH 2 REPS.  ONE HUNG UP AND DID NOT CALL BACK.  ANOTHER REP COULD NOT HELP SYSTEM DOWN ???? NOT MY PBOBLE.  FINALLY THIRD REP REFERRED TO CORRECT DEPT WHICH SOLVED PROBLEM IN 2 MINUTES.,1
290060,22-NOV-11,21-NOV-11,Anthony Florence,,en,66.241.132.132,macvert@sympatico.ca,14051228,000000121374507,4,5,,4
290061,22-NOV-11,21-NOV-11,Rey,,en,76.64.31.223,mcleanp@sympatico.ca,14051766,000000121377436,4,4,,4
290062,22-NOV-11,21-NOV-11,Lobna,,fr,67.68.59.230,1alain.julie@sympatico.ca,14043484,000000121376556,2,1,Plus écouter les informations que j'ai donné.  La seconde personne l'a fait et a réglé mon problème en 2 minutes.,3
290063,22-NOV-11,21-NOV-11,Krishnan,,en,67.70.42.7,ajmhipsx3@sympatico.ca,14044074,000000121393238,3,3,I would like the new sympatico home page on my netbook the same as my Laptop,4
290064,22-NOV-11,21-NOV-11,Kevin,,en,65.94.202.141,pjowett@sympatico.ca,14053282,000000121396114,5,5,"Nothing! He was so helpful, patient, and kind, that I asked to speak to his manager. I told the manager of his exemplary help, as I do believe that they should know he is doing a wonderful job!",4
290065,22-NOV-11,21-NOV-11,Elsy,,en,174.95.88.112,jmckinley0530@bell.net,14049538,000000121382708,4,3,I was suppose to get a call back after an hour and I didn't. I was still having internet issues. ,3
290066,22-NOV-11,21-NOV-11,Kristen,,en,174.91.65.110,msmith1431@sympatico.ca,14052352,000000121377786,5,5,,5
290067,22-NOV-11,21-NOV-11,Ramzi,,fr,67.68.223.169,berube98@bell.net,14044930,000000121394267,5,5,,5
290068,22-NOV-11,21-NOV-11,Rajni,,en,174.95.22.59,segklein@sympatico.ca,14054688,000000121396099,5,3,,5
290069,22-NOV-11,21-NOV-11,Philip,,en,76.70.75.39,eric.tattersall@bell.net,14047344,000000121396305,4,4,,3
288663,23-NOV-11,22-NOV-11,Bernard,,en,70.53.105.94,gfthomas13@sympatico.ca,14061268,000000121422728,3,4,Get job done then quit talking,3
288664,23-NOV-11,22-NOV-11,Jeanette,,en,76.67.122.54,bggoodman@sympatico.ca,14058084,000000121404474,4,4,"Connected me with the right dept to resolve my query.  I was transferred to 4 persons! And it all started because Bell had a message for me on the website page. I tried the on-line chat and it was horrible.  Long pauses, no answer.",4
288665,23-NOV-11,22-NOV-11,Rene Jose,,en,76.67.133.74,alan.adam@sympatico.ca,14057110,000000121401062,3,4,"This was a follow up to two earlier queries which were not completely resolved and therefore the rating and comments which follow cover all three contacts. 

The earlier technician could have advised more clearly when the new modem would have been received instead of raising false expectations about it being received within 24 hours on a weekend. 

The final technician (Rene) was very helpful and stayed with me to set the system up properly and fully before he departed. His techncoal cabaility and support were much appreciated. However his adjustment to prevent duplications (andn triplications) of emails into my inbox failed. You will probably contend that this a problem with Microsoft Outlook and not covered by your responsibities but that does not help me. Moreover this is the second replacement modem required within about a year and this has caused me inconvenience again such that I will now have to consider using a more reliable ISP. ",3
288666,23-NOV-11,22-NOV-11,Mathieu,,fr,184.145.156.227,tremblay_n@sympatico.ca,14069992,000000121397885,4,4,,
288667,23-NOV-11,22-NOV-11,Temsu,,en,70.51.226.102,gschottlander@bell.net,14061614,000000121399203,5,5,,5
288668,23-NOV-11,22-NOV-11,Prem,,en,76.65.164.175,teresa.carnuccio@sympatico.ca,14069670,000000121402259,5,5,"i had to try about 4 or 5 times before i got a very nice person in india (prem) who understood me and helped me.   BUT  in  general,  i do not  appreciate  being  answered from india when i would like to speak to someone here in canada.  

most of the time i will hang up, for i do not understand  them the way they speak.  i was very lucky this time   BUT, it doesn't happen often.

when you hire people, you should make sure they really  are people that  love working with the public and enjoy their work,  not  simply  doing   A    JOB.

THANK   YOU   FOR  NOW.",3
288669,23-NOV-11,18-NOV-11,Chad,,en,76.67.133.74,alan.adam@sympatico.ca,14014060,000000121338084,3,4,Not raise false expectations of delivery of replacement modem within 24 hours on a non business day. Also I am concerned that this is the second replacement modem with about a year and teh downtime is cuasing me considerable inconvenience.,3
288670,23-NOV-11,22-NOV-11,Mohamed,,fr,174.89.89.71,loulouwhite@sympatico.ca,14064578,000000121401633,4,5,,5
288671,23-NOV-11,22-NOV-11,Vijay,,en,74.14.4.162,ckhera@sympatico.ca,14059082,000000121405454,5,4,YOU NEED TO SUPPLY BETTER MODEMS. WE RECEIVED VERY SLOW SERVICE FOR A LONG TIME,3
288672,23-NOV-11,22-NOV-11,P Senthil,,en,70.31.60.129,tastic@sympatico.ca,14069604,000000121406279,5,5,nothing,5
288673,23-NOV-11,22-NOV-11,Malek,,fr,65.92.171.101,bengue@sympatico.ca,14058010,000000121407042,4,1,,3
288674,23-NOV-11,22-NOV-11,Josue,,en,67.71.138.93,dnwilson@sympatico.ca,14060060,000000121408708,5,5,noything..it was great,5
288675,23-NOV-11,22-NOV-11,Ammar,,fr,174.93.202.66,gary.mimeault@sympatico.ca,14061114,000000121415999,4,4,Rien,4
288676,23-NOV-11,22-NOV-11,Vidya,,en,69.159.68.19,ramell000@sympatico.ca,14067470,000000121400958,3,4,Have your on line tech people able to speak English in in a coherent manner. I have great difficulty understanding the instructions due to foreing accent and not fully pronouncing many words,3
288677,23-NOV-11,22-NOV-11,Bernard,,en,69.156.153.64,amycorner@sympatico.ca,14057358,000000121423091,5,5,nothing,5
288678,23-NOV-11,22-NOV-11,Tony,,en,174.88.174.139,fmaltais1@bell.net,14060812,000000121401479,4,3,"when I spoke to him he did very well.  The only problem I have is that the speed of this internet service is much slower than I had with another company.  I was told when I called to have internet service installed that it would operate at a good speed.  I knew from seeing it in another apartment here in 2010 that it did not operate at a very good speed.  I was guaranteed that this service had been fixed.  I also had Bell internet a few years back in another area and it operated a whole lot better than this.  I had asked about the hub and was told it was not needed here and that it cost more.  I still think it may have been the better solution in this case.
",4
288679,23-NOV-11,22-NOV-11,Visakan,,en,67.71.85.121,jasdeck@sympatico.ca,14062510,000000121420443,5,5,was very satisfied,5
288680,23-NOV-11,22-NOV-11,Porushotham,,en,76.71.98.141,cm.reid@sympatico.ca,14059178,000000121408171,5,5,nothing,5
288681,23-NOV-11,21-NOV-11,Sarah,,en,64.228.194.131,barlaj@sympatico.ca,14044770,000000121372196,5,5,,5
288682,23-NOV-11,22-NOV-11,Nicole,,en,65.95.42.182,jamundson@sympatico.ca,14062464,000000121409106,4,3,,5
288683,23-NOV-11,22-NOV-11,Naveed,,en,184.148.151.174,wright901@sympatico.ca,14070526,000000121420701,2,1,"We didn't call. We got a call from Bell, saying that we had called 5 minutes before and hung up, but we never placed a call. It makes us a little nervous that Bell thinks that we did.",
288684,23-NOV-11,22-NOV-11,Rajguru,,en,68.63.232.169,tom.crawford@sympatico.ca,14069894,000000121397691,4,4,Explain the Hotmail/Sympatico connection and how to access Hotmail when I'm out of the country,4
288685,23-NOV-11,22-NOV-11,Jean-Philippe,,en,173.195.52.34,brian_elta.ungar@sympatico.ca,14058400,000000121422422,5,5,Technical staff have more familiarity with Mozilla Thunderbird for email related questions.,5
288686,23-NOV-11,22-NOV-11,Romeo,,en,184.1.45.8,jfcarter@sympatico.ca,14062806,000000121402530,5,5,nothing,5
288687,23-NOV-11,22-NOV-11,Xenia,,en,207.164.79.49,lbruce_4@sympatico.ca,14064158,000000121409255,1,1,,1
288688,23-NOV-11,22-NOV-11,Walid,,fr,70.29.144.215,milabrie@sympatico.ca,14065740,000000121405200,5,5,,5
288689,23-NOV-11,22-NOV-11,Ali,,en,70.49.22.155,fireandwater@sympatico.ca,14060774,000000121411249,5,5,,5
288690,20-NOV-11,18-NOV-11,Sam,,en,70.50.172.140,jeff.davis@bell.net,14019450,000000121333355,1,1,"Keep me updated, not on hold for well over 10 minutes!  Also, my problem was not resolved and I had to call your help desk again on November 20 for the same reason with still no estimated date to have the problem fixed.",1
289100,21-NOV-11,18-NOV-11,Ashley,,en,209.161.252.34,loripaige@sympatico.ca,14021234,000000121331552,5,5,,4
289101,21-NOV-11,08-NOV-11,Robert,,en,70.48.161.224,jetmans_2@sympatico.ca,13910702,000000121111869,5,5,"robert did it all, great!",5
289102,21-NOV-11,20-NOV-11,Silverious,,en,65.93.207.196,gaylegrace@bell.net,14038726,000000121361264,5,4,,4
289103,21-NOV-11,19-NOV-11,Franssesca,,en,204.40.1.129,raymond_johnson@sympatico.ca,14024032,000000121339840,5,,Since I am not sure the issue has been resolved (awaiting the shipment of a new modem) I am unable to comment at this time.,4
289104,21-NOV-11,18-NOV-11,Sonia,,fr,65.92.164.41,mariejocor@bell.net,14021796,000000121323208,4,2,,3
289105,21-NOV-11,20-NOV-11,Walid,,fr,67.68.198.44,paul.dupuis3@sympatico.ca,14041492,000000121358279,5,4,,5
289106,21-NOV-11,08-NOV-11,Omar,,en,74.14.102.87,scott.barnes@sympatico.ca,13916066,000000121119725,3,3,In order to increase my wireless speed your staff recommended I purchase an N router.  I had difficulty installing that router so for the time being it's not installed. My current speed is still slow. Although your staff recommended I try an N unit your staff doesn't support it. Why don't you provide/sell/support N routers? In future my monthly fee should be reduced and if that occurs without issue I will be please with the decrease.,3
289107,21-NOV-11,20-NOV-11,Cesar,,en,74.14.72.253,brad_liz@sympatico.ca,14037212,000000121360854,3,3,Really need to know why internet was downgraded. No real answer was given.,1
289108,21-NOV-11,16-NOV-11,Wayne,,en,174.89.40.97,suzette.ross@sympatico.ca,13999848,000000121267584,5,4,,4
289109,21-NOV-11,18-NOV-11,Chenrup,,en,65.95.138.39,vavisame@sympatico.ca,14026460,000000121339760,4,4,,4
289110,21-NOV-11,19-NOV-11,Nebgha,,fr,174.89.226.149,claude.pelletier@sympatico.ca,14028934,000000121340583,3,4,Parler avec un technicien plus rapidement,4
289111,21-NOV-11,18-NOV-11,Yassine,,fr,70.49.66.109,rancourt.serge@bell.net,14023988,000000121325758,5,5,rien pour le moment,5
289112,21-NOV-11,19-NOV-11,Reshma,,en,76.65.37.75,jsbeaudry15@bell.net,14031606,000000121347046,5,5,,5
289113,21-NOV-11,03-OCT-11,Victoria,,en,70.27.36.133,lbocek@bell.net,13491920,000000120302160,2,1,Follow through with what you promise your customers. You have made a verbal contract and do not honour it.,1
289114,21-NOV-11,20-NOV-11,Ashley,,en,67.71.142.65,david.palsa016@sympatico.ca,14037914,000000121357842,5,5,nothing- answered all my questions and gave great service,4
289115,21-NOV-11,11-OCT-11,Oussama,,fr,50.100.131.96,dianechenard@bell.net,13576920,000000120471278,4,5,,5
289116,21-NOV-11,08-NOV-11,Wahida,,fr,67.68.200.160,claudejocelyne@sympatico.ca,13907138,000000121105073,2,1,vous nous vendez MSN premium mais maintenant on n'a plus de service par bell pour régler notre problème. On nous dit d'appeler microsoft qui nous dit d'appeler MSN qui nous envoie sur supportmsn.com pour se retrouver sur une page de bell. le problème n'est pas réglé,2
289117,21-NOV-11,18-NOV-11,Faouzia,,fr,70.52.91.76,merc3031@sympatico.ca,14022210,000000121328608,1,3,,1
289118,21-NOV-11,20-NOV-11,Nesrine,,fr,174.88.183.94,foura@sympatico.ca,14038570,000000121361607,5,5,,5
289119,21-NOV-11,20-NOV-11,Edgardo,,en,174.93.83.148,j.peitos@sympatico.ca,14039280,000000121361035,5,4,,5
289120,21-NOV-11,20-NOV-11,Skander,,fr,76.69.238.5,dv.pb@sympatico.ca,14038238,000000121364122,4,4,,5
289121,22-NOV-11,20-NOV-11,Eliena,,en,70.26.158.122,ippolito@sympatico.ca,14039220,000000121367688,1,1,Emails keeps on downloading over and over again,1
289122,22-NOV-11,21-NOV-11,Ronald,,en,207.219.69.180,zvidomb@sympatico.ca,14056494,000000121378986,5,5,,5
289123,22-NOV-11,21-NOV-11,Vijay,,en,99.253.12.177,jenn.nicholson@bell.net,14049346,000000121395876,,1,,1
289124,22-NOV-11,21-NOV-11,Dan,,en,74.14.150.38,don063@sympatico.ca,14046926,000000121395316,5,5,i waited a long time for a rep and listened to your lady offer appology,5
289125,22-NOV-11,21-NOV-11,Edward,,en,76.68.129.116,mikeleach@bell.net,14052062,000000121393441,2,1,"Try telling the truth.  I was lied to to when I was sold this service now I'm lied to about when it will be fixed.  I was told it was as fast as cable; my download speed is 562kbps.  My old dialup was faster then that.  I am not impressed on bit with your internet service and don't think I will have it much longer.",1
289126,22-NOV-11,21-NOV-11,Jean,,en,151.145.238.91,johntwilson@sympatico.ca,14049760,000000121371941,5,5,,4
289127,22-NOV-11,21-NOV-11,Porushotham,,en,67.70.1.19,irene.konopada@sympatico.ca,14048850,000000121370626,5,5,nothing more,5
289128,22-NOV-11,21-NOV-11,Afroze,,en,67.70.1.19,irene.konopada@sympatico.ca,14048852,000000121373608,5,5,great customer service..,5
289129,22-NOV-11,21-NOV-11,Samantha,,en,69.159.62.4,jdcann@bell.net,14049220,000000121377870,4,5,,4
289130,22-NOV-11,21-NOV-11,Meriem,,fr,76.69.177.42,lafrance.alma@bell.net,14050514,000000121369612,5,4,enlever la barre (incrediMail )en haut de mes yeux qui clignotte a chaque instnt...et une caricature vient un plat è la main m'offrir...( ! ) SVP  j'aimerais l'enlever...,5
289131,22-NOV-11,21-NOV-11,Vijay,,en,174.89.126.52,cartera@sympatico.ca,14045510,000000121373080,5,5,"The person who helped me was great and pleasant, nothing to improve upon.",5
289132,22-NOV-11,21-NOV-11,Arbi,,fr,76.65.136.17,shedouk@sympatico.ca,14054770,000000121396190,5,5,"Pas vraiment plus,,,",5
289133,22-NOV-11,21-NOV-11,Aivi,,en,209.226.201.250,chris.moxon@sympatico.ca,14045804,000000121387324,5,5,,4
289134,22-NOV-11,21-NOV-11,Liz,,en,65.95.212.32,hendrikpel@bell.net,14048564,000000121369625,4,5,"The bad experience I had was the CHAT with a Bell representative on Nov. 20.
I spent more than 50 minutes answering questions and waiting for long intervals before I got a response.
In the end Brenda was unable to help me and suggested that I phone the Bell business office.
",4
289135,22-NOV-11,21-NOV-11,Jose,,en,174.95.132.155,chrisrevenne@sympatico.ca,14045824,000000121390168,4,,Can't say at this time as technician is calling on me tonight to sort out an error,4
289136,22-NOV-11,21-NOV-11,Souhir,,fr,184.144.230.55,ayelle@sympatico.ca,14044656,000000121378959,1,1,vous êtes pourris pour faire attendre le monde 1 heure au téléphone.,1
289137,22-NOV-11,21-NOV-11,Mathieu,,en,174.89.159.135,larrymartello@sympatico.ca,14050572,000000121369404,5,5,Satisfied,5
289138,22-NOV-11,21-NOV-11,Jose,,en,174.93.50.159,craig.edmunds@sympatico.ca,14046112,000000121380196,3,3,My account was turned off without my knowledge or my consent! I have used bell for internet for many years. My phone line is not with bell. You need to confirm your actions!,
289139,22-NOV-11,21-NOV-11,Mike,,en,98.238.70.106,tjelphick@sympatico.ca,14055608,000000121373644,4,4,,4
289140,22-NOV-11,21-NOV-11,Matthew,,en,65.95.68.49,elka.kasbaum@sympatico.ca,14047254,000000121372816,5,5,the wait time is way tooooooooooooo long b4 getting thru to customer loyalty!!  Otherwise a great resolution was given!!!!    Thanks,5
289141,22-NOV-11,21-NOV-11,Med Wassim,,fr,70.50.125.91,andreyergeau@sympatico.ca,14044322,000000121381207,5,5,Il m' à écouter et à régler mon problème..il était très à l'ecoute,5
289614,22-NOV-11,17-NOV-11,Hatem,,fr,174.88.165.4,sylvie.lethiecq@bell.net,14012374,000000121303004,5,5,moi je suis une histoire culturel pour le monde entier  de 1988 secoupe volente en haut de ma maison  la vierge ma apparue et elle ma dit ne jette pas cette terre la elle est sainte jai tellement eux peur que jai la terre la mie dans une cuve et lavé mes botte a ganoux dans mon bain et elle ma prie pour une cinglé et ses normal javais jamais entendu des voie dans ma vie  ni faite dallucination elle ma die la vierge sa vas etre la fin du monde si tu jette cette terre la et jai courue jusqua ma famille a 10maison plus loin et leur disat que je voiyait sous mes pied la terre souvrir et il riai de cela je leur disait que cétait pour etre la fin du monde premier internement a laval la cité de la santé 1988 piqué drogué et attaché louis h lafontaine  et deuxieme internement jai écrit 1000page comme la bible de bien et de mal  ame pur et ame impur vierge mapparaitre dans embulence  javais tres peur de ce qui marrivai 1990 les année 90 les chanchon de cette anné ma troixeme internement 2008 toutte le monde fait failllite  vierge marie dans ma chambre  dhospital jexigai le pape a mes pied  et a jai été attaché piqué et drogué  ses deux fois la menace de le actionné médicament 1ans sen allé le voir aux 6mois et il ma dit je ne tenvoie pas le fax  et rentré pour un grend repos et me grossir car jétait rendu mince et il ont voulu me renforcir moi non folle maintenent sous médication23ans et je suis a 100 pour cent mon mental aujourdhui  aimé par mes médecin  et intervenente taxi payé par le guouvernement pour protection moi vierge depuis 4ans a trop souffert de mon ex et mr mohamed ma entendu chanté et il ma dit mme comment une femme avec une voie spendide et tout se que vous mavé dit sur vous ete vous célibataire je nen croie pas mest yeux voila mon histoire jai le cardinal marc ouellet sur mon compte bell 2010 et le pape 2011 italie et jai dans mon coffre ford jai a la caisse jai le pape jean paul 2 1988 et 1997 jai érité de mon pere le visage de jésus et a lendos regarde mon image et letoffe du frere andré le tout dece que je vous dit aux pape benoix xvi colie sous haute sécurité et il y a eux miracle du frere andré avec ma mere lorsque jétait jeune  jallaie aux couvent des soeur grise visité les statu en cyr et je pesais sur bouton pour demande de miracle de ma part  et le miracle aux québec avec le frere andré bien moi je suis un miracle du peuple envoiyer aux pape papier de 1988 elle a un don spécial  elle porte dieu en elle  elle a un pouvoir surnaturel   elle aurai faite une colere dadrénaline qui lui donne le pouvoir du vent dans le monde entier je mérite votre respect car je suis voiyante  je suis victoria de 1989 job presseuse premiere de classe sous la haute couture  moi mon bateme en creme et ma confirmation en creme et toute le monde riai de moi car eux était en blanc  jai pouvoir du vent1988 coffre ford 10 mois dattente pour nom importend de mme léthique car jai guagné aux 6 49 en 1989 et ne pas eux ma^part  slippe de paye fraudulé se jour la aux nom de mme sylvie léthique et assermenter par deux haut placé de la caisse directeur de létat civil passé sur ma carte visa aux nom de marie christ avec code depuis des année  la guazette officielle léchos de lacal et aux journal local de québec et je mappelle sylvie marie victorie lethiecq léthique moi baton dans les roux par eux me donne treente jour pour leur montré toute mes nouveaux papiers de miracle et de 2011 aux pape et a létat civil protege létat civil  de trentaine de nom  jai rose de pluie priere je lai prie a mon dernier internement  et envoiyer aux pape et je suis rendu auc consciencieux de loto québec  a mr jean charest et mr arper colie sous haute protection je suis rendu aux barreau du québec pour 30 jour de nouveaux papier il veule me volé et que je démissionne mais je me bat encore contre eux le conscientieux de loto québec  avocat et le pape me respecte  reponse de colie poste canada  rendu a mon adresse 1028 monttée masson laval h7c1s1 saint vincent de paul ,5
289615,22-NOV-11,21-NOV-11,Carolina,,en,70.49.208.179,kmannion@sympatico.ca,14050372,000000121382903,4,3,I appreciate the fact that there was follow up to my concern.  I continue to hope that Bell will work to make it possible to have more Canadians employed to service our needs here in Canada.,5
289616,22-NOV-11,21-NOV-11,Faouzia,,fr,184.144.144.62,jean-pierre.huot@sympatico.ca,14049254,000000121369876,5,5,,4
289617,22-NOV-11,21-NOV-11,Seifeddine,,fr,65.93.48.155,m.s.gosselin@sympatico.ca,14051176,000000121387523,3,3,Jai eu le sentiment que votre représentant Seiseddine était pressé de conclure avec ma demande.,3
289618,22-NOV-11,21-NOV-11,Imen,,fr,174.91.32.237,bolduc.gontran@sympatico.ca,14045110,000000121370098,5,5,"Je veux remercier Imen (orthographe incertain) pour son bon travail.  
Au point de vu du client je recommande de mettre plus d'emphase sur le fait que le problème pour lequel j'ai appelé est réglé et que nous allons maintenant examiner l'ensemble du de mon dossier technique.  
Ce fut un bonne expérience.",5
289619,22-NOV-11,21-NOV-11,Zishan,,en,69.158.132.127,garthpierce@sympatico.ca,14047852,000000121387048,4,3,accent difficult to understand,4
289620,22-NOV-11,20-NOV-11,Oscar,,en,70.51.254.75,sylvain_tamara@sympatico.ca,14042849,000000121361925,5,5,,4
289621,22-NOV-11,21-NOV-11,Jose,,en,65.92.234.213,clark.arlene@bell.net,14045894,000000121382511,4,4,,4
289622,22-NOV-11,21-NOV-11,Sonia,,fr,70.30.170.243,jpn.m@sympatico.ca,14049876,000000121383111,3,4,"C'est mieux pas demander trois fois d'identification par un appel, meme on a ete bien identifie par la voix. Pourquoi vous utilisez votre systeme d'identification par voix???",3
289623,22-NOV-11,21-NOV-11,Cath,,en,64.228.71.106,korodiver@sympatico.ca,14050408,000000121379476,3,3,Did not like the fact that Bell still wants me to pay higher price on Bill until next month it will show lowered price with a credit then.,3
289624,22-NOV-11,21-NOV-11,Lotfi,,fr,174.92.235.50,andreandrelajeunesse@sympatico.ca,14044298,000000121377878,5,5,,3
289625,22-NOV-11,21-NOV-11,Jenett Mae,,en,69.158.139.181,jshaw@sympatico.ca,14049914,000000121381966,5,5,lowered my bill it is getting to expensive.iam retired and looking elsewhere,1
289626,22-NOV-11,20-NOV-11,Patrick,,en,76.69.142.222,willby@sympatico.ca,14043306,000000121365096,4,4,"Nothing.  Talked to two reps., both were courteous and helpful.",4
289627,22-NOV-11,21-NOV-11,Hadhemi,,fr,70.53.135.28,theosvez@sympatico.ca,14055536,000000121371335,5,2,,4
289628,22-NOV-11,21-NOV-11,Jason,,en,216.95.226.13,gibbings@sympatico.ca,14048054,000000121395639,1,1,"solve the problem; answer questions as to what caused my wireless to fail; better English language capability required",2
289629,22-NOV-11,21-NOV-11,Mohamoud,,en,65.92.13.175,izabelad@sympatico.ca,14048908,000000121395784,5,5,,5
289630,20-NOV-11,19-NOV-11,Haythem,,en,74.14.124.161,andre_lebrun@sympatico.ca,14027748,000000121352971,5,4,Very good as is...,4
289631,22-NOV-11,21-NOV-11,Mohammed,,en,69.159.10.22,fmckey@sympatico.ca,14047598,000000121396590,4,2,Nothing.  It was my choice to quit trying to connect to the internet.,5
290070,22-NOV-11,21-NOV-11,Mark,,en,69.156.90.233,otterrapids@bell.net,14052810,000000121386978,5,5,My call was regarding the increase of $2 effective January 2012 for internet service.  Instructions on my November 8 bill said I should call 310-2355 if I had a question.  Evidently this is the number for queries regarding phone service.  I therefore talked to one representative who really could not help me.  She was very obliging and transferred my call to the internet service provider.  If the phone number on the bill had been 310-7873 it would have sped up the service and reduced my wait time.,5
290071,22-NOV-11,21-NOV-11,Oliver,,en,174.91.92.169,jeancollins@sympatico.ca,14049264,000000121384769,5,4,I solved the problem myself and I am grateful that you got the message that I had done this and didn't have to change any passwords.,5
290072,22-NOV-11,21-NOV-11,Joshua,,en,65.92.45.220,terrysto@sympatico.ca,14055484,000000121379266,4,3,Please do the things you are promised especially on your billing.,5
290073,22-NOV-11,21-NOV-11,Mehdi,,fr,74.14.169.234,edmondbrahimcha@sympatico.ca,14047150,000000121393099,5,5,,5
290074,22-NOV-11,19-NOV-11,Reina,,en,76.69.15.223,yumpnduck@sympatico.ca,14036158,000000121355819,1,1,"Be patient and not so quick to judge. Some of us are less ""computer savvy"" than your technicians. A little understanding of your customers' differing levels of computer competence would go a long way!",3
290075,22-NOV-11,20-NOV-11,Tejaswvi,,en,24.36.117.66,juanitaderamo@bell.net,14039802,000000121360756,3,3,,4
290076,22-NOV-11,20-NOV-11,Mohammed,,en,24.36.117.66,juanitaderamo@bell.net,14039804,000000121365405,3,4,,4
290077,22-NOV-11,21-NOV-11,Salvador,,en,174.91.9.76,johnboersma@sympatico.ca,14049724,000000121380604,1,2,,1
290078,22-NOV-11,21-NOV-11,Matthew,,en,174.88.242.152,tonymcdon@sympatico.ca,14055690,000000121377299,5,5,,5
290079,22-NOV-11,08-NOV-11,Joseph,,en,76.68.114.15,alice_king@sympatico.ca,13905298,000000121102855,5,5,,5
290080,22-NOV-11,10-NOV-11,Kevin,,en,50.101.167.218,amacp@sympatico.ca,13929458,000000121156833,5,5,,4
290081,22-NOV-11,18-NOV-11,Nizar,,fr,67.70.51.163,cot8@sympatico.ca,14016190,000000121333541,3,4,,4
290082,22-NOV-11,21-NOV-11,Joy,,en,74.12.124.177,t9940@bell.net,14055334,000000121383737,1,1,The complete system is silly,3
290083,22-NOV-11,15-NOV-11,Bismiya,,en,70.54.187.21,iofs@bell.net,13980862,000000121264257,3,4,I solved the problem myself.  Your representative did nothing to help me. ,2
290084,22-NOV-11,21-NOV-11,Roy,,en,174.93.113.37,glenngibson@sympatico.ca,14048146,000000121384136,5,5,Nothing  else.,5
290085,22-NOV-11,19-NOV-11,Ibrahim,,fr,64.228.78.190,j.lagowska@sympatico.ca,14030994,000000121353829,5,5,,4
290086,22-NOV-11,21-NOV-11,Madhu,,en,76.66.91.216,rsmith55@bell.net,14054252,000000121395489,5,5,,3
290087,22-NOV-11,19-NOV-11,Kanchumarthi,,en,70.24.25.67,norman.kinsman027@sympatico.ca,14033546,000000121352540,5,5,Talked to some one in CANADA who knows our Geography. ??,4
290088,22-NOV-11,20-NOV-11,Kathy,,en,65.92.50.131,ajohnston1929@sympatico.ca,14036544,000000121367701,4,4,  Languge  hard to understand . Had to ask person to  speak more slowly,4
290089,22-NOV-11,18-NOV-11,Walid,,en,65.93.200.97,kimpala9@bell.net,14020502,000000121325317,5,5,"Just to have representative like this one who knows how to handle and solve the problems. People who listen carefully, find the problem and propose solutions or alternative.",5
290090,22-NOV-11,21-NOV-11,Sondes,,fr,76.71.204.124,claudinerabbie@sympatico.ca,14045938,000000121380042,2,1,"L'Agent a été aimable mais, pas n'a pas consulté d'autres conseillers pour essayer de m'offrir une solution ou suggestion.",2
290091,22-NOV-11,20-NOV-11,Ayesha,,en,70.51.218.120,cortel@bell.net,14037746,000000121366046,5,5,she called me back because my computer froze she said that if I had called back I won't get her on the phone.She was nice to call be back.I am glad she helped me set up my email. Thanks Ayesha!,5
290092,22-NOV-11,21-NOV-11,Welid,,fr,174.88.157.205,loulou-jg@sympatico.ca,14050998,000000121385270,5,2,"j'ai aderer a mon entretien pc parce que je n'ai plus de son sur mon pc mon orobleme n'est pas corriger.la derniere fois que ce probleme est survenue le 
tecknicien a corriger le probleme en tres peut de temps .pourquoi ne son t'il plus capable de m'aider a corriger ce probleme  merci de votre attention",5
290093,22-NOV-11,21-NOV-11,Silvia,,en,70.24.1.132,jmk@bell.net,14049554,000000121373906,5,5,,5
290094,22-NOV-11,21-NOV-11,Jessica,,en,184.146.73.106,mykasauli@sympatico.ca,14052444,000000121375262,5,5,I faced no delay/problem as my question was answered almost immediately,5
290095,22-NOV-11,19-NOV-11,Asha,,en,174.93.163.77,5292925@sympatico.ca,14027132,000000121349013,3,3,Recomendation was correct as I just received the part. The reason for my followup call was to ensure that the component itself was not the problem source.  ,4
290096,22-NOV-11,21-NOV-11,Jack,,en,64.231.22.107,pjeang@sympatico.ca,14053278,000000121382536,2,3,Teach them to speak more clearly and concisely.It was agony trying to communicate. ,3
290097,22-NOV-11,21-NOV-11,Asma,,fr,69.159.93.240,aturcott@sympatico.ca,14044616,000000121374309,5,5,NON,5
290098,21-NOV-11,20-NOV-11,Jordan,,en,70.31.107.95,rcasey1@sympatico.ca,14041832,000000121366549,1,1,Jordan could not fix my problem and referred me to Apple Canada who in turn referred me to Bell,4
290099,21-NOV-11,17-NOV-11,David,,en,174.92.62.105,mascarenhas111@sympatico.ca,14008848,000000121309515,4,4,,4
290100,21-NOV-11,20-NOV-11,Leni,,en,70.52.30.3,amath76@sympatico.ca,14036664,000000121358378,5,5,,5
290101,21-NOV-11,12-NOV-11,Saifuddin,,en,70.30.227.239,john_olimpia@sympatico.ca,13955474,000000121195290,5,5,,5
290102,21-NOV-11,20-NOV-11,Nouha,,fr,65.93.50.251,lemired@sympatico.ca,14040176,000000121359580,2,1,"Transférer l'appel à un représentant plus qualifier pour répondre au problème te hnique que j'ai décrit.
On s'est contenté de m'offir un forfait internet sur fibre optique.",3
290103,21-NOV-11,20-NOV-11,Mahdi,,fr,50.100.104.128,turgeon.villeneuve@sympatico.ca,14043126,000000121365906,4,4,,4
290104,21-NOV-11,20-NOV-11,Pascal,,en,74.15.243.49,west.palmer@sympatico.ca,14043288,000000121368040,5,5,,5
290105,21-NOV-11,19-NOV-11,Shinoj,,en,70.26.7.168,john049@sympatico.ca,14031470,000000121342052,4,5,,5
290106,21-NOV-11,20-NOV-11,Hassan,,fr,76.69.182.158,p.murray_@sympatico.ca,14041380,000000121365526,5,5,,5
290107,21-NOV-11,17-NOV-11,Emilio,,en,74.12.175.7,muckluck@sympatico.ca,14009548,000000121314177,5,5,,4
290108,21-NOV-11,20-NOV-11,Gabriel,,en,184.145.131.41,graf8@sympatico.ca,14038924,000000121361040,5,5,nothing,5
290109,21-NOV-11,20-NOV-11,Ahmed,,fr,67.70.133.190,rmillette@sympatico.ca,14041996,000000121359469,4,1,m'aider a downloader un pilote de carte wireless que j'ai apparemment perdu ??  et que je n'ai pu trouver par moi-meme.  Je me vois maintenant oblige d'etre ''wired''.,4
290110,21-NOV-11,18-NOV-11,Mohamed Aymen,,fr,74.15.136.80,mirelletar@bell.net,14022448,000000121327544,5,5,Problème réglé rapidement,5
288691,20-NOV-11,18-NOV-11,Kim,,en,184.151.127.134,jennifer.stoyle@bell.net,14019498,000000121335879,5,3,"I was calling because my internet stopped working.  Apparently, you reassigned my network cable sometime on Thursday.  Since I called on Friday, just before the weekend, I was told that my internet would not work again until Monday at midnight.  One way you could have done better to improve my experience would have been not to reassign my network cable so that my internet would still work.  If that wasn't possible, you could have at least told me or made sure that my internet would only briefly be interrupted... vice my having to call to find out what was going on.",2
288692,20-NOV-11,19-NOV-11,Moez,,fr,70.55.119.184,claudinelemerise@bell.net,14028978,000000121346928,5,5,je n'ai absolument rien a redire ! c'est un très bon représentant aimable et qui connais très bien son travail.,5
288693,20-NOV-11,19-NOV-11,Koussay,,fr,174.94.34.45,boilyh_318@bell.net,14028332,000000121345289,5,5,,5
288694,20-NOV-11,18-NOV-11,Emmanuel,,en,64.228.212.194,judy.tutty@sympatico.ca,14020100,000000121332772,5,5,The Bell representative was patient with me.  There is nothing more he could have done to solve my problem.  ,5
288695,20-NOV-11,13-NOV-11,Youssef,,fr,70.51.6.159,marie.poum@sympatico.ca,13964290,000000121217446,5,5,"non, on m'a bien aidé et j'ai pu brancher mon ordinateur à internet.",4
288696,20-NOV-11,16-NOV-11,Josue,,en,70.30.86.93,melanie.barwick@sympatico.ca,13996502,000000121284112,5,5,,5
288697,20-NOV-11,14-NOV-11,Bobbie-Jo,,en,174.95.219.61,l.weldon222@sympatico.ca,13971692,000000121223576,5,4,have a real person answer the phone at 310 bell...and save your customers the hassel of picking umpteen choices.  The best customer service comes when speaking with a real person.  thanks.,4
288698,20-NOV-11,18-NOV-11,Zaccheus,,en,174.88.23.208,cbojin@bell.net,14015688,000000121321676,5,5,,5
288699,20-NOV-11,19-NOV-11,Nagender,,en,174.92.173.214,bunnyroberge@bell.net,14028488,000000121354377,3,4,"I know he was English but his accent was very heavy at times and hard to understand. As well I don't need to be accused of putting in hardware that hasn't been me,  Bell has all installing. ",4
288700,20-NOV-11,19-NOV-11,Catherine,,en,70.27.183.158,jojem@sympatico.ca,14031502,000000121351872,5,5,nothing,4
288701,20-NOV-11,18-NOV-11,Lucas,,en,70.54.35.206,sbrisson_4@sympatico.ca,14024950,000000121317305,4,4,Being able to speak to someone quickly instead of having to go through the automated system.,4
288702,20-NOV-11,19-NOV-11,Med Wassim,,fr,64.228.85.127,vigneault3@sympatico.ca,14035896,000000121355808,4,4,rien,4
288703,20-NOV-11,15-NOV-11,Ridha,,en,174.89.129.101,l.coulibaly@bell.net,13982410,000000121247834,5,5,,5
288704,20-NOV-11,18-NOV-11,Tony,,en,70.51.168.238,singh60@sympatico.ca,14025298,000000121337216,5,5,,5
288705,20-NOV-11,18-NOV-11,Abid,,en,174.88.55.175,veronica.chase@sympatico.ca,14026508,000000121326375,5,5,I am satisfied with the way my call was handled and problem resolved. Abid was very thorough and at the end walked me through the process to ensure that I was comfortable getting on to the system once I disconnected from him. Thank you.,5
288706,20-NOV-11,19-NOV-11,Mukesh,,en,64.229.177.22,vmccarthy@sympatico.ca,14035924,000000121340511,,,My internet went down 5 times in the space of 21 days.  Providing reliable service would be a good start.  Avoid 1st level from going through their troubleshooting script if a customer is have the same issue that requires higher level involvement.   The field technicians are very competent. Thorough work done by technician 59754.,
288707,20-NOV-11,19-NOV-11,Luis,,en,64.231.180.14,bkacso@sympatico.ca,14028268,000000121344598,5,4,make you tech center Canadian based,3
288708,20-NOV-11,15-NOV-11,Temsu,,en,70.31.51.134,sylvain.houle@sympatico.ca,13987214,000000121243458,3,3,"Since it was an outage problem, the person should have check the network status in my area before asking me to unplug/replug various items on my network. Just common sense when a customer reports an outage to check that first !",3
288709,20-NOV-11,19-NOV-11,Jason,,en,69.157.164.28,saucyone@sympatico.ca,14034798,000000121356046,5,5,nothing,5
288710,20-NOV-11,19-NOV-11,Rachel,,en,184.147.61.158,alan.douglas@sympatico.ca,14027562,000000121345283,5,5,"Follow up properly when an item is returned. I returned a modem, received 10/19/2011 in Mississauga, which should have been plenty of lead time to keep the charge for it from appearing on my next statement, run 11/4/2011.",4
288711,21-NOV-11,19-NOV-11,Bilel,,fr,76.64.147.147,gilbert.bertin@sympatico.ca,14030404,000000121354584,5,4,,5
288712,22-NOV-11,21-NOV-11,Amelia,,en,184.144.66.120,egidio.mauti@sympatico.ca,14047182,000000121371386,1,2,"Deliver what you promise
Be upfront  avoid don't ask don't say 
If a customer does not ask if they are going to be slammed the bell rep should disclose that information. Pulling a fast one on the customer puts bell in a very very low light. ",
288713,23-NOV-11,22-NOV-11,Daniel,,en,70.27.48.137,j.d.godfrey@sympatico.ca,14062264,000000121403736,5,1,"Firstly, ""IF"" you actually care about me and my service, you would know I used j.d.godfrey@bell.net as my PRIMARY email address;  you sent this survey to the wrong email address?  Do you even care at all really?  That said, the reason for the call yesterday was that Bell sent out a new modem as you moved me up to FIBE 6 from Esential Services (I just moved and came down from FIBE 25), so I am happy to be moving up again BUT at the installation of both my phone line and DSL service back on October 17th, the proper modem for FIBE 6 was left for me;  thus, I already had the proper piece of equipment YET, you WASTED resources sending out the duplicate piece of equipment which required I return it by spending time to go to a Post Office.  The ""ONE THING"" you could do is READ files properly and act according to information on files. Lest you doubt the veracity of this note, here is the Ticket number for the immediate return of the duplicate equipment, Bell Ticket #121403736 and here is the Canada Post tracking number, 4661-0015-1031-7810.  The irony in your duplicate equipment arriving yesterday is that at the VERY moment it arrived by Expresspost I was on the phone talking to Genevieve Villeneuve in your Bell executive offices about my recent move that went VERY poorly.  Oddly, Genevieve Villeneuve did use my proper email address in attempting to communicate with me?  Something is wrong at Bell these days?  Your company is NOT operating as an ""organized"" and ""efficient"" business and, although your customer service was great for a period of time, 2008, 2009, 2010, it has deteriorated again in 2011?  The mere fact you wrote to the wrong email address is a clear indication of just how poorly you communicate with your customers!",2
288714,23-NOV-11,22-NOV-11,Johanna,,en,208.76.75.5,shirley.hutchinson@sympatico.ca,14068856,000000121400946,3,3,Allow me as a customer to explain the reasons for my call before trying to provide a sensible explanation.,3
289142,20-NOV-11,18-NOV-11,Mike,,en,65.93.119.26,lash.boyd@sympatico.ca,14020824,000000121320964,4,3,"I have no concerns with Mike...My concern was that my previous call the month before I had a confirmation with a file number that my bill this month would be $111.10 instead it was $152.17 Imagine my surprize. Your previous rep that I spoke to last month did not inform me of the one time pricing for the modem payment of $46.95 that I would be required to pay. Our last words on the phone was to CONFIRM that my next billing would be $111.10 for this month...CONFIRMED!!! I guess that a confirmed indication means little with your agency. After all I'm just a small customer...Like I said, my talk with MIKE was OK, It is the pressure I felt that I had to pay the $152.17 with this bill in order to move on...If I had been told this last month alright but I wasn't...I was told my bill this month would be $111.10[CONFIRMED] YOU ask what is the one thing we could have done better to improve my recent experience? ANSWER: Allow me to pay this month's bill at $111.10 and the same rate thereafter as agreed upon and confirmed by the last representative of your agency, Not pay the $152.17 as indicated in this present billing statement in order to move forward. It is my confirmed information now that my Jan bill will be $111.10 and thereafter for the next year until adjustments would be dealt with then...I received this e-mail survey and asked to complete it for you...This is what I have done...I have explained my position for your consideration. With times as they are and money as tight as it is this is why we have trimmed down our Bell stuff as it is instead of keeping our original tv themes which we had enjoyed at the time. We cut back then to save money and even so our bills have kept creeping up all the time till now at $152.17  We have been with BELL for all our services for some time now but the temptation for change is being strongly felt in this household...Is there no place with your agency for a bill paying happy customer or would you rather have a disgruntled unhappy ex-customer...Anyway, my survey is complete and I await your response, if any.......Sincerely and without prejudice...Larry BOYD   ",4
289143,20-NOV-11,19-NOV-11,David,,en,70.31.115.254,dmthompson@bell.net,14029594,000000121341233,5,5,Nothing,5
289144,20-NOV-11,17-NOV-11,Shyam,,en,174.95.184.32,dennis.jackson@sympatico.ca,14003924,000000121314079,5,4,,5
289145,20-NOV-11,25-AUG-11,David,,en,69.156.155.115,fehrmanna@bell.net,13015073,000000119426725,3,2,fixed the problem sooner,3
289146,20-NOV-11,15-NOV-11,Samantha,,en,64.231.2.131,dacker@bell.net,13978472,000000121244742,5,5,,5
289147,20-NOV-11,18-NOV-11,Lorraine,,en,70.54.14.66,janice114@bell.net,14019266,000000121336268,5,4,,4
289148,20-NOV-11,08-NOV-11,Amy-Lynn,,en,76.65.12.121,kcandka@sympatico.ca,13911472,000000121113727,4,4,,4
289149,20-NOV-11,19-NOV-11,Reina,,en,70.30.98.145,imsimao@bell.net,14030914,000000121355740,1,2,helped with the enquiry,4
289150,20-NOV-11,17-NOV-11,Zied,,fr,174.93.245.212,marc.boulerice@sympatico.ca,14008530,000000121294546,4,4,,4
289151,20-NOV-11,19-NOV-11,Mohammed shafeeq,,en,70.51.161.170,jcmeneses@sympatico.ca,14031178,000000121355817,5,5,I wish all the customer rep. is the same guy who attenendede uswho9 is very helpfull courteous and knowloedgable. ,5
289152,20-NOV-11,19-NOV-11,Joy,,en,70.53.49.116,rchong@sympatico.ca,14034198,000000121355276,3,2,Deliver on promises. I moved and was told I could keep my old phone #. Guess what - I have a new phone number post move.,2
289153,21-NOV-11,20-NOV-11,Gloria,,en,174.95.61.132,robert.trout@sympatico.ca,14042034,000000121363248,5,5,It would be easier for everybody if your passwords and access codes were easier to remember.,4
289154,22-NOV-11,21-NOV-11,David,,en,184.147.231.85,elisabeth.krause064@sympatico.ca,14047240,000000121396669,5,5,I was very satisfied,5
289155,22-NOV-11,21-NOV-11,Aria,,en,184.148.122.2,moore194@sympatico.ca,14052289,000000121385658,3,3,Keep a more accurate record of what you have previously called me about then you would not have to send me a bill and I would not of had to make this call,3
289156,22-NOV-11,21-NOV-11,Jay,,en,70.31.53.144,edbutt@sympatico.ca,14047138,000000121376396,,,Make it easier to contact someone with authority. It took me over an hour just to find someone that might be able to help me.,
289157,22-NOV-11,21-NOV-11,Roy,,en,69.158.171.3,cybled@sympatico.ca,14046196,000000121386013,5,5,,5
289158,22-NOV-11,20-NOV-11,Sarry,,en,70.26.127.216,donkilpatrick@sympatico.ca,14038162,000000121367479,4,5,,4
289159,22-NOV-11,21-NOV-11,Houssem,,fr,50.100.107.124,mjlagace@sympatico.ca,14052154,000000121395578,2,1,"J'ai eu un virus que bell n'a pas détecté et quand je vous contacté il n'y avait supposement rien a faire . 
Mais c drole j'ai reussi a trouver un anyi-virus sur internet qui a detruit le virus en question. Je me demande si je vais continuer a garder l'anti-virus de bell.Il n'a pas l'air efficace.",2
289160,22-NOV-11,21-NOV-11,Raul,,en,74.198.9.91,cliff.dempster@sympatico.ca,14045954,000000121395268,3,3,"Over all the experience was fine. What I am frustrated with is that the customer care person cannot give me an answer as to why my internet modem needed to be reconfigured again. He was fast and worked through the problem well and the outcome at this time is what I wanted. What I was not happy with is when he checked back on how many times I have called to get this resolved; as it is an on going matter; I had said it was every couple of weeks, he said I have only called twice before and now this was the 3rd time. The fact is this is the 3rd time I have called with this problem and it takes 20 minutes or so to get it resolved with no answer as to why it happens. ",3
289161,22-NOV-11,21-NOV-11,Wissem,,fr,70.50.164.170,contactmarine@sympatico.ca,14046050,000000121394436,5,5,,5
289162,22-NOV-11,21-NOV-11,Adam,,en,70.49.5.245,ltucker@bell.net,14051038,000000121373999,4,4,"Just for the record, I talked to a woman,I assume her name wasn't Adam! ",4
289163,22-NOV-11,19-NOV-11,Lor,,en,76.68.21.251,makh@sympatico.ca,14032600,000000121348505,4,4,nothing,5
289164,22-NOV-11,21-NOV-11,Zishan,,en,67.71.37.143,jrhardy@sympatico.ca,14049896,000000121372948,2,1,"more tech knowledge on the iphone and your services. After a wait for the service tech to come online from bell, I was still left with the same problem I had before I called. I went to the Apple store and they did what the bell tech should have done. I am not a very happy customer at this point.",1
289165,22-NOV-11,21-NOV-11,Juan,,en,69.156.126.170,pammer@bell.net,14052868,000000121387439,5,4,,5
289166,21-NOV-11,17-NOV-11,Ayesha,,en,76.69.22.59,margo.willmot@sympatico.ca,14008590,000000121295879,5,5,Really nothing!  Everything was resolved and I received my new modem and adapter the next day.,5
289167,21-NOV-11,19-NOV-11,Mariem,,fr,76.69.231.196,bondgee1@bell.net,14028346,000000121344063,5,1,,5
289168,21-NOV-11,20-NOV-11,Tim,,fr,70.55.120.58,franco221@bell.net,14038610,000000121358711,5,5,,4
289632,22-NOV-11,21-NOV-11,Wynbert,,en,70.48.186.225,joe.ferrari@sympatico.ca,14049636,000000121378681,5,5,,5
289633,22-NOV-11,21-NOV-11,Duncan,,en,69.159.10.22,fmckey@sympatico.ca,14047600,000000121394814,3,2,"When the rep. tried to call me back, my ear accidentally hit the ""end"" button and disconnected the call.  I wish he had tried to call again.",5
289634,22-NOV-11,21-NOV-11,Alex,,en,65.92.207.58,germain_1@sympatico.ca,14048012,000000121383658,5,5,Nothing it was great - Thank You,5
289635,22-NOV-11,21-NOV-11,Ritwik,,en,65.95.162.187,paul.chitty@bell.net,14052988,000000121378193,5,5,Nothing,4
289636,22-NOV-11,21-NOV-11,Marc,,en,174.92.82.66,r-beech@sympatico.ca,14053460,000000121374241,5,5,nothing,5
289637,22-NOV-11,21-NOV-11,Nathan,,en,70.24.112.195,r-jsutton@sympatico.ca,14053462,000000121380626,4,4,More readily accessible to get through to a customer service representative.,4
289638,22-NOV-11,21-NOV-11,Alonia,,en,69.157.21.78,jethomson37@sympatico.ca,14049404,000000121370474,5,5,,5
289639,22-NOV-11,18-NOV-11,Sai,,en,184.145.121.195,albett@sympatico.ca,14014088,000000121323711,4,2,Hire people who speak english that can be understood,4
289640,22-NOV-11,21-NOV-11,Mohamed Amine,,fr,65.92.165.213,pelleal@sympatico.ca,14053078,000000121384852,5,5,TOUT À ÉTÉ PARFAIT.,5
289641,22-NOV-11,18-NOV-11,Lance,,en,70.48.70.219,melanie.lehoux@sympatico.ca,14022184,000000121333122,5,5,,5
289642,22-NOV-11,21-NOV-11,Jamila,,fr,174.92.31.197,forget28@sympatico.ca,14047618,000000121376445,3,3,N/A,5
289643,22-NOV-11,21-NOV-11,Krishidhar,,en,184.145.11.68,ellen42@sympatico.ca,14047260,000000121376633,5,5,The reason that I called was to find out how to turn off my new 2wire gateway modem. I was disappointed to hear that the only way is to unplug it. My old modem had a switch and we always turned it off at night or when not in use for a period of time. ,4
289644,22-NOV-11,21-NOV-11,Linda,,en,69.156.110.134,peter.thackray@sympatico.ca,14053122,000000121395940,5,5,,5
289645,22-NOV-11,21-NOV-11,Jack,,en,174.92.32.114,mykry@sympatico.ca,14052446,000000121394002,5,5,It was super!!!  Extremely good service.,5
289646,22-NOV-11,21-NOV-11,Anne,,fr,66.130.196.80,boulangermarianne@sympatico.ca,14045152,000000121383872,1,1,,1
289647,22-NOV-11,21-NOV-11,Mary ruksana,,en,184.144.36.227,wtkhan@sympatico.ca,14056264,000000121371803,4,4,,5
289648,22-NOV-11,21-NOV-11,Kayla,,en,70.31.126.49,ejas4@sympatico.ca,14047200,000000121379763,5,5,,4
289649,22-NOV-11,21-NOV-11,Edgardo,,en,65.94.3.203,joeylee@sympatico.ca,14049658,000000121387307,2,1,REP ADVISED ME TO CALL MICROSOFT.  MICROSOFT WAS NOT ABLE TO HELP.  FRIEND WHO RESOLVED PROBLEM TOLD ME BELL REP COULD HAVE RESOLVED MY PROBLEM EASILY.  VERY DISAPPOINTED WITH SERVICE CALL.,1
289650,22-NOV-11,21-NOV-11,Ayoub,,fr,174.88.244.78,jeanpierre.lamarre@sympatico.ca,14049300,000000121395545,2,1,,4
289651,22-NOV-11,21-NOV-11,Arbi,,fr,70.30.158.23,jean-marc.lacouline@sympatico.ca,14049248,000000121386238,5,5,,5
289652,22-NOV-11,19-NOV-11,Rachel,,en,70.29.89.34,gray38@sympatico.ca,14030526,000000121348535,5,5,Rachel's english was perfect and she took the time to explain the complete bill as well as resolve my problem thus proving that bell is still the best. ,5
289653,22-NOV-11,21-NOV-11,Badreddine,,fr,74.12.221.133,fammajor@sympatico.ca,14047478,000000121383614,5,5,n.a.,4
289654,22-NOV-11,21-NOV-11,Keerthi,,en,174.94.51.201,pyyoung@sympatico.ca,14053450,000000121372349,4,4,,4
289655,22-NOV-11,21-NOV-11,Matthew,,en,67.71.63.16,billysingh@sympatico.ca,14045010,000000121372186,4,4,,4
289656,22-NOV-11,21-NOV-11,Omar,,en,70.31.114.150,peterlenobel@bell.net,14053134,000000121382139,5,4,,4
289657,22-NOV-11,21-NOV-11,Lor,,en,184.146.100.145,liming1@sympatico.ca,14050720,000000121373419,5,5,Nothing,5
289658,22-NOV-11,21-NOV-11,Nicole,,en,70.51.108.144,uphilup@bell.net,14055822,000000121375903,5,5,nothing,5
289659,22-NOV-11,21-NOV-11,Salvador,,en,76.65.37.5,asturcotte@sympatico.ca,14044590,000000121395372,5,5,You could have a better system in place for checking the status of tickets created and timelines,4
289660,22-NOV-11,21-NOV-11,Gilberto Jose,,en,184.145.107.145,k_c_anderson@sympatico.ca,14050046,000000121396182,4,4,,3
289661,22-NOV-11,21-NOV-11,Rocco,,en,70.29.22.158,sp43@sympatico.ca,14055024,000000121381857,4,4,,4
289662,22-NOV-11,21-NOV-11,Jose,,en,74.14.125.21,joannelanglais@bell.net,14049612,000000121374013,2,2,"Although Jose did try to resolve the problem, he seemed to come to the conclusion that it was the modem and was willing to replace it. But then I was put on hold and passed onto another representative who went through it seemed exactly the same checks, trying to convince me that I should move my desktop. I finally insisted that it was surely the modem that was defective, since even the desktop right next to it didn't have all bars(presently only has 2!!!)! I felt like I wasted all morning and also it took too much energy to just have the modem replaced. I can't say that is was a good experience at all",
289663,22-NOV-11,21-NOV-11,Niyaz,,en,70.49.189.188,d.bowles@sympatico.ca,14046208,000000121396849,4,3,"Will not  know until new modem arrives &
installed to see if my problem has been corrected.The gentleman was very knowlegible,Thaking him for his time.",4
289664,22-NOV-11,21-NOV-11,Melvin,,en,74.14.103.190,rkidd6@sympatico.ca,14053938,000000121373524,5,5,,5
289665,22-NOV-11,10-NOV-11,Mathieu,,fr,174.92.160.175,pare.johanne@sympatico.ca,13937100,000000121156710,5,5,,5
289666,22-NOV-11,21-NOV-11,Colleen,,en,70.27.77.128,sdcrawford1@bell.net,14054648,000000121386069,5,4,,4
289667,22-NOV-11,21-NOV-11,Randileigh,,en,69.156.90.218,lucy000@sympatico.ca,14051082,000000121374158,5,5,I only changed my credit card #. I think question 4 should as have not applicable.,
289668,22-NOV-11,21-NOV-11,Med Rami,,fr,70.48.189.182,supiere@sympatico.ca,14055232,000000121383663,3,4,difficultes a entendre votre conseiller,2
289669,22-NOV-11,21-NOV-11,Gregorio,,en,65.94.201.131,ken.tone@sympatico.ca,14050216,000000121384378,5,4,,5
289670,22-NOV-11,21-NOV-11,Mario,,en,70.53.101.225,monicarobinson@sympatico.ca,14052252,000000121374061,4,4,"Fortunately a Bell employee had given me the tel# to call and was able to contact the Philippines(!)
PLEASE change my name to M.J. Robinson. I have asked for this several times.  My daughter is J.Robinson Thanks",3
289671,22-NOV-11,21-NOV-11,Samuel,,en,65.93.86.181,greenthumb@sympatico.ca,14048256,000000121372822,5,5,nothing else - he did a wonderful job & his communication skills & patience were excellent,5
289672,22-NOV-11,21-NOV-11,Suresh,,en,76.69.53.43,jsalfi@sympatico.ca,14049908,000000121394815,5,5,,5
289673,22-NOV-11,21-NOV-11,Gerardo,,en,174.95.134.198,abrindle@bell.net,14043954,000000121395115,3,4,"Two min.to ent the info you need then 12
min for someone to pickup the phone (18)with him helpful but could not fix the problem - transferred me to another person waited 18 min.for her to take over From beg. to end i was on the phone  1hr. 45min - this is just not acceptable but I willsay both operators were nice. ",1
289674,22-NOV-11,18-NOV-11,Kiely,,en,64.228.93.31,ann.garrod@sympatico.ca,14014384,000000121329948,4,3,It was resolved via the telephone but must see it on the bill ,4
290111,21-NOV-11,19-NOV-11,El Hadji,,fr,173.206.176.248,bellup@sympatico.ca,14028184,000000121341744,4,4,"El Hadji a résolu mon problème mais il a aussi fait beaucoup plus, mais il ne m'a pas informé de ces nouveaux changements à mes deux numéros de téléphone. J'ai du téléphoner à nouveau pour avoir des explications. Lorsque j'ai compris ce qu'il avait fait, j'étais très satisfait de ces changements.

Sur un tout autre sujet, aujourd'hui j'ai demandé pour une nouvelle installation, on m'a alors demandé si on pouvait faire une enquête de crédit à mon sujet ???? C'est très gentil amisn j'ai bien sûr refusé étant donné que ça fait plus de 30 ans que je suis avec Bell. Ensuite on m'a demandé deux pièces d'identité (pour MA sécurité ?????). J'ai aussi refusé pour les mêmes raisons. Vous traitez vos bons clients comme de la merde... alors vous ne méritez pas que je fasse affaire avec vous. La prochaine installation sera sûrement avec videotron... et je vais probablement considérer transférer tous mes comptes de Bell ailleurs puisque je suis de la merde !!!  Ne comptez pas sur moi pour vous recommander à qui que ce soit... je ferai le contraire !!! Je vous remercie sincèrement pour votre grande considération pour un ancien très bon client!  Yves Lupien.",1
290112,21-NOV-11,20-NOV-11,Tim,,en,70.27.182.84,amy.s@sympatico.ca,14036684,000000121359910,5,5,Had have done it years ago,5
290113,22-NOV-11,19-NOV-11,Dawood,,en,184.144.32.69,tish.w@sympatico.ca,14035654,000000121343181,5,5,Had a modem power cord available at a Bell store to pick up instead of waiting 2 days for one to be shipped.,5
290114,22-NOV-11,21-NOV-11,Christine,,en,70.24.112.195,r-jsutton@sympatico.ca,14053464,000000121379812,4,4,Improving the accessibility to your Customer Service Representatives.,5
290115,22-NOV-11,21-NOV-11,Khan,,en,174.95.253.246,dw.kovachik@sympatico.ca,14047068,000000121387296,3,3,Explain that a start up disk is not required with a new modem for a new computer,4
290116,22-NOV-11,18-NOV-11,Med Taher,,fr,64.228.83.218,popey06@bell.net,14023728,000000121335545,2,1,regler le probleme pour de vraie ca fait au moin  1 mois et trois semaine et plus que ca dure et ces toujour pas regler,3
290117,22-NOV-11,21-NOV-11,Celina,,en,204.101.237.139,gspeciale@sympatico.ca,14048308,000000121392160,5,5,None ,5
290118,22-NOV-11,21-NOV-11,Ericka,,en,64.231.178.200,harrysbabs1@sympatico.ca,14048470,000000121384980,4,5,,5
290119,22-NOV-11,21-NOV-11,Greg,,en,76.68.81.52,karoelan.consulting@sympatico.ca,14050122,000000121383439,3,4,cannot understand why Bell offers incentives to attract new customers but does not pass those incentives AUTOMATICALLY to existing customers - it is cheaper to retain existing customers than find new ones !!!!!!,3
290120,22-NOV-11,21-NOV-11,Philo,,en,174.95.104.154,peter.cant@sympatico.ca,14053116,000000121395351,3,1,"Resolve the problem!!

There has to be a better response.

I would appreciate speaking to someone about this.",3
290121,22-NOV-11,21-NOV-11,Asir raja,,en,174.94.55.194,maryann_dietrich@sympatico.ca,14051648,000000121387414,5,5,,5
290122,22-NOV-11,19-NOV-11,Roshan,,en,74.15.34.21,johnpbernhardt@sympatico.ca,14031492,000000121343931,5,4,,5
290123,22-NOV-11,18-NOV-11,Sandra,,en,74.12.248.246,hibheads@sympatico.ca,14018758,000000121320316,5,5,,5
290124,22-NOV-11,21-NOV-11,David,,en,74.12.121.115,daylilyjb@bell.net,14046500,000000121393299,4,4,have someone speaking better English so I didnt have to have him repeat and repeat questions very frustrating,5
290125,22-NOV-11,19-NOV-11,Padala,,en,208.74.209.177,sherry.scanga001@sympatico.ca,14034998,000000121350549,5,5,,5
290126,22-NOV-11,19-NOV-11,Mark,,en,208.74.209.177,sherry.scanga001@sympatico.ca,14034996,000000121353256,4,4,,5
290127,22-NOV-11,21-NOV-11,Sarah,,en,99.249.24.71,npuente@sympatico.ca,14052700,000000121395532,5,3,"Sarah did an amazing job - I appreciated her skill in speaking and understanding English, which isn't always the case when contacting Bell, I waited on hold for a long time before a support person was available (worth the wait if I get Sarah again though)",3
290128,22-NOV-11,21-NOV-11,Madhu,,en,174.94.58.32,amare_t@bell.net,14044226,000000121395649,5,5,to know what is the root or the cause of the problem and to solve is wise job you did it. thank you,5
290129,22-NOV-11,21-NOV-11,Bob,,en,184.147.191.161,matthew.paulini@sympatico.ca,14051706,000000121371012,5,5,Bring the work back to Canada,5
290130,22-NOV-11,04-SEP-11,Marouen,,fr,70.53.140.63,georgespoirier@sympatico.ca,13128059,000000119652162,3,3,,3
290131,22-NOV-11,21-NOV-11,Ricardo,,en,174.95.47.181,thomas.chu005@sympatico.ca,14055558,000000121372509,4,4,,5
290132,22-NOV-11,21-NOV-11,Dilip,,en,76.64.196.214,george.rundans@sympatico.ca,14047956,000000121379330,5,5,Nothing at all,5
290133,22-NOV-11,21-NOV-11,Elizabeth,,en,65.95.190.49,mdball@sympatico.ca,14051788,000000121380316,4,1,There was no apparent reason why my monthly bill should have a large monthly rental fee suddenly added. Without my constant review of the monthly bill this type of error would not be noticed by Bell.,
290134,22-NOV-11,21-NOV-11,Sinu,,en,70.26.1.198,dmarcheschi@bell.net,14046862,000000121384708,5,5,"In my case really nothing, Sinu was very professional, patient and solved my problem very quickly. It's great knowing that Bell is there when I need help and direction.",5
290135,22-NOV-11,21-NOV-11,Marouen,,fr,184.162.107.242,guevremontphoto@sympatico.ca,14048324,000000121375914,5,5,"Former vos autres employés de la même façon que celui qui ma assisté...
Ce qui n'ai toujours pas le cas !
J'aimerais avoir la même compétence de vos employés à chaque fois que je communique avec vous, mais c'est rarement le cas. ",2
290136,22-NOV-11,22-NOV-11,Sonia,,en,174.89.162.110,rftucciarone@sympatico.ca,14053814,000000121396960,5,5,Too bad I can't pick up Modem at Bell store.,5
290137,22-NOV-11,21-NOV-11,Vijayashanti,,en,74.14.102.133,bjcloes@sympatico.ca,14045026,000000121372283,3,4,I FELT SLIGHTED,4
290138,22-NOV-11,21-NOV-11,Rachel,,en,184.146.162.70,thekellies@sympatico.ca,14055524,000000121370529,5,5,"I shouldn't have had to call after I was assured 5 weeks ago that my bill would be adjusted. Also, Rachel was wonderful but I had been using LiveChat and was redirected to telephone. It would have been best if issue was resolved on first contact. Thanks!",4
290139,22-NOV-11,21-NOV-11,Kat,,en,65.93.207.234,jerom@sympatico.ca,14049378,000000121372717,1,2,SPEED UP RESPONSE TIME PLUS BEING ABLE TO PUT THE INTERNET SERVISE ON SUSPEENSION AT LEAST A WEEK IN ADVANCE INSTEAD OF ONE DAY.,2
290140,22-NOV-11,21-NOV-11,Lucas,,en,184.148.122.126,dirtyicecream@sympatico.ca,14046812,000000121372712,5,4,,4
290141,22-NOV-11,21-NOV-11,Zulfiquar,,en,76.64.212.76,pstevenson@bell.net,14053426,000000121381104,5,5,,5
290142,22-NOV-11,21-NOV-11,Carmen,,en,76.68.125.2,fmuttoo@sympatico.ca,14047606,000000121372868,1,3,difficulty in understanding,5
290143,22-NOV-11,21-NOV-11,Brittany,,en,76.68.112.39,aligonis@bell.net,14044166,000000121371726,4,4,,3
288715,23-NOV-11,21-NOV-11,Abir,,en,65.94.30.17,lepusa@sympatico.ca,14050674,000000121384786,3,3,"the rep although polite was speaking too fast and I didn't understand her accent very well ,we spoke in french and I'm french , I had to make her repeat often. Also I find that the reps being very knowledgeable don't seem to understand that we the users are probably not as computer savy as they are and should probably take a different approach when dealing with us.Another thing I wasn't to happy with was the rep asked me why I wasn't on Windows Mail and proceded to transfer all my e-mails to Windows Mail without asking if I wanted the change,well the next day when I tried to send an e-mail I found out that my contact list wasn't transfered and I phoned Bell again and this other rep told me it wasn't Bell's problem and I should call Microsoft ,some service hey! The other thing I had asked the first rep was how to get access to WiFi and she did some kind of stuff on my computer she gave me a ""Nom de réseau and Clé de sécurité number and told me I should call a ""informaticien"" and ask for a wirerless network card but didn't give me the number where I was suppose to call and when I called the next day and asked the second rep to give me the number he said it wasn't Bell' responsibility and I should go to an electronic store and buy  a USB key .   ",3
288716,23-NOV-11,22-NOV-11,Cindy,,en,184.146.158.252,gords_340@bell.net,14061490,000000121405810,4,3,,4
288717,23-NOV-11,22-NOV-11,Krishidhar,,fr,70.26.246.204,sygiguere@sympatico.ca,14069470,000000121416980,,5,"Premièrement, je n'ai pas placé d'appel.  Mon BB a cessé de se connecter su serveur le jeudi 17 novembre sans intervention de ma part et a recommencé le 22 sans intervention de ma part non plus. Je croyais avoir fait une fausse manoeuvre et à la réactivation de la connection le 22, j'ai bienn réalisé qu'il s'était passé quelquechose de bizarre.",
288718,23-NOV-11,22-NOV-11,Ahmed,,fr,70.30.177.104,jackc1@sympatico.ca,14062360,000000121401139,5,5,"Appel fait pour expliquer ma facture du 18 oct. qui me facturait 75$ pour un modem qui avait été remis au technicien lorsqu'il m'avait installé le modèle pour internet via la fibre -probablement optique- le 29 juillet 2011
Vu qu'il lui avait été remis, je ne comprenais pas pourquoi il m'était facturé.
Ahmed s'est fait un plaisir de m'aviser que cette facturation, plutôt ridicule, serait corrigée avec la facturation de novembre.
Début de septembre, je vous avais pour-
tant avisé de cette situation de modem retourné en vous retournant la boite de cet ""ancien"" modem. mais, semble-t'il, les communications étant ce qu'elles sont chez BELL, les choses s'ajustent, mais pas trop vite.
En passant, je me dois de vous informer que jusqu'ici, l'opération d'internet avec cette fibre optique donne d'excellents résultats; par ailleurs, BELL s'est avéré un fournisseur fort
peu proffessionnel lorsqu'il m'a déconnecté de ""MSN PREMIUM"" et vous avez passé très prês de me perdre suite à ce désabonnement. ",4
288719,23-NOV-11,22-NOV-11,Chuck,,en,65.95.206.75,murraysc@sympatico.ca,14066118,000000121413888,5,3,be a little more informative about non-bell equipment.,4
288720,23-NOV-11,21-NOV-11,Mark,,en,174.94.51.136,craig1.mclean@sympatico.ca,14046116,000000121396265,1,1,"Your processes are broken. You open a trouble report and tell me my modem is defective (after going through 2 lines of support). Then you close the trouble report and open an order to replace your modem that I pay for. You tell me my new Modem (that I pay for)will arrive in 3 to 5 days? Customers are not stupid - closing a trouble report tells the CRTC you fixed the problem, but you couldn't care less that your valued CUSTOMER is out of service for 3 to 5 days? Keep your trouble ticket running until you get the customer back in service. Then show your real service results to the public. The front line rep was very professional and nice to deal with, it's not his fault that the Mgr's who hide behind the process and don't want to speak to real live customers are trying to fudge their results. Awful, horrible service!!! I also told the gentlemen - I also have all my cell phones (3 to be exact with Bell) plus my land line and HS. Is this how Bell wants to treat a customer like me? I'm seriously looking at other carriers now as a result of this experience.    ",1
288721,23-NOV-11,21-NOV-11,Anne,,en,76.68.107.120,vrmpcocetta@sympatico.ca,14056024,000000121393034,1,1,Rep could not understand what I was asking.   When I was referred to her supervisor all his terminology was nothing I could understand either. They should be able to explain things in plain english so that everyone can understand...not everyone is a computer wizard.,2
288722,23-NOV-11,20-NOV-11,Tracey D,,en,65.95.127.65,sue.horton@sympatico.ca,14042786,000000121359235,5,5,"Contacting customers & lefting them know about savings.  I'm going to save $68/mo.  I've been unemployed for 2 yrs & have had a hard time paying Bell.  If I had called you 3 yrs ago I could have saved approx $2,500.   Thanks",4
288723,23-NOV-11,17-NOV-11,Gavin,,en,70.49.241.78,rvalihora@sympatico.ca,14011348,000000121314073,5,5,not much.,4
288724,23-NOV-11,16-NOV-11,Sumithra,,en,65.95.143.86,paul-taylor@sympatico.ca,13997544,000000121267415,2,1,"The representative promised to send me a replacement modem by November 18th or 19th at the latest.  She even asked for a contact number in case there was any problem.  As of the evening of November 21st, I did not receive the modem.  I again contacted Bell (Reference 121395047) and was told that she has not ""pushed"" the order through, but they could give me no reason the modem was not sent.",2
288725,23-NOV-11,22-NOV-11,Samiha,,fr,70.52.106.23,fonfonjp@sympatico.ca,14060822,000000121398987,1,,"Il manque do cohérence entre vous !!!
De plus, les personne qui reçoivent les appels, n'écoute pas la plainte et ne cherche pas à résoudre la plainte.",1
288726,23-NOV-11,18-OCT-11,Reina,,en,50.100.51.63,tanulie@sympatico.ca,13677242,000000120636027,2,2,I am fed up with the service and is planning on changing as since we got the wireles it has been nothing but a pain.,2
288727,23-NOV-11,22-NOV-11,Arun,,en,76.64.118.226,lmurarotto@sympatico.ca,14064470,000000121421287,4,5,,5
288728,23-NOV-11,22-NOV-11,Grant,,en,174.95.56.118,nemira@sympatico.ca,14066220,000000121413727,5,5,,5
288729,23-NOV-11,22-NOV-11,Josue,,en,69.158.54.158,rupesheila2@sympatico.ca,14068262,000000121422147,5,5,,5
288730,23-NOV-11,15-NOV-11,Allan,,en,69.157.60.254,vangie525@bell.net,13987836,000000121266197,1,1,"Have someone on the line that I can understand and they can understand me. 

Escalate my issue to a higher authority. I am getting fed up with the service I receive and my issue is still not resoved.",2
288731,23-NOV-11,21-NOV-11,John,,en,70.48.54.105,jocelyne.lefebvre@bell.net,14049628,000000121396342,5,5,,5
288732,23-NOV-11,23-OCT-11,Alejandro,,en,69.157.60.254,vangie525@bell.net,13734972,000000120753083,1,1,,2
288733,22-NOV-11,16-NOV-11,Henry,,en,74.14.144.119,rosemariewood@bell.net,13998750,000000121282909,5,5,Not a thing.  ,5
288734,22-NOV-11,21-NOV-11,John,,en,65.93.97.168,mazbdt@bell.net,14051736,000000121373000,4,4,,4
289169,23-NOV-11,22-NOV-11,Andrew,,en,76.67.50.225,k.ofarrell@sympatico.ca,14063490,000000121397971,5,5,It seemed that my account needed to be reset.  If you can avoid that from happening in the future it would improve things.,4
289170,23-NOV-11,22-NOV-11,Dharma,,en,66.135.104.107,hutchbythelake@sympatico.ca,14062048,000000121420778,4,5,,4
289171,23-NOV-11,22-NOV-11,Manoranjith,,en,76.65.172.107,wmporter@sympatico.ca,14070494,000000121412763,5,5,nothing,5
289172,23-NOV-11,20-NOV-11,Mahender,,en,65.94.204.19,spunkie2@sympatico.ca,14042660,000000121357810,5,5,"NOTHING.. THE FIRST REPRESENTATIVE TRIED TO FIX THE PROBLEM WAS NOT ABLE AND SAID WOULD ESCALATE IT, AND HE DID AND IT IS WORKING PERFECTLY NOW .. THANK YOU ",5
289173,23-NOV-11,22-NOV-11,Matthew,,en,70.54.135.148,karenho@sympatico.ca,14063546,000000121410007,5,5,"Matthew was very good in suggesting a new plan for me. But your tech department didn't carry out the order: my internet speed is still unbelievably slow - download 1 mbps upload 125kbps!! Like using TELEX, not Highspeed internet. Anyway, your lip service is very good but where is the beef? ",1
289174,23-NOV-11,22-NOV-11,Imen,,fr,69.159.95.145,k-2@sympatico.ca,14063470,000000121408964,4,4,,5
289175,23-NOV-11,22-NOV-11,Lokeswaran,,en,67.70.84.128,gary.jaheny@sympatico.ca,14061108,000000121407651,1,1,"Why fill out these surveys - I had questions on a survey a couple of days ago and never got a call from Bell at all.  They are a waste of my time.  The last three times I called for help, the techs were in India.  They couldn't understand what my problem was and the themselves were impossible to understand as well.  If you really want to help me then assign someone from Canada.  I asked for one yesterday and was told they coudn't do that.

I explained yesterday that I'm considering switching to Rogers, so please give my a call ..... or do you really care?

Gary Jaheny
613-830-5295 ",2
289176,23-NOV-11,22-NOV-11,Kamel,,fr,76.69.177.200,seaworld@sympatico.ca,14068640,000000121408498,5,5,rien a ameliorer tout etait parfait,5
289177,23-NOV-11,22-NOV-11,Thorat,,en,76.66.126.128,clarewarwick@bell.net,14059114,000000121402946,5,5,,4
289178,23-NOV-11,22-NOV-11,Alvaro,,en,69.158.128.83,beverly.galloway@sympatico.ca,14058072,000000121413115,5,5,Absolutely  nothing.  The two individuals I spoke to were very polite and patient with me.  This means a lot because I am not that great with computers.,4
289179,23-NOV-11,22-NOV-11,Nizar,,fr,70.55.123.161,michele.michel@sympatico.ca,14065626,000000121418407,5,5,Rien de plus dans ce cas-ci.,5
289180,23-NOV-11,22-NOV-11,Kamel,,fr,76.65.88.33,monique.carbonneau@sympatico.ca,14065946,000000121422774,5,4,,5
289181,23-NOV-11,22-NOV-11,Sai,,en,174.95.92.56,janice.stapley@sympatico.ca,14062488,000000121401789,5,5,,4
289182,23-NOV-11,22-NOV-11,Ali,,en,70.30.23.121,jfournier004@sympatico.ca,14062812,000000121399604,5,5,Nothing,4
289183,23-NOV-11,22-NOV-11,Ingrid,,en,69.158.116.67,sandra.mason@sympatico.ca,14068514,000000121402762,5,4,,4
289184,23-NOV-11,22-NOV-11,Asra,,en,76.64.106.224,bur222@bell.net,14058506,000000121421465,2,1,"Have someone who spoke English who you can understand and also hear.  I could not hear or understand this lady and it was making for some very difficult problems on both parties.
",3
289185,23-NOV-11,23-NOV-11,Joseph,,en,67.68.53.209,ronpate@sympatico.ca,14068102,000000121423671,5,4,,5
289186,23-NOV-11,23-NOV-11,Keith,,en,184.147.123.84,kusluski@bell.net,14063954,000000121423448,5,5,,5
289187,23-NOV-11,22-NOV-11,Sam,,en,76.64.210.202,jmmayer@bell.net,14062974,000000121415444,1,1,,1
289188,23-NOV-11,22-NOV-11,David,,en,174.91.113.112,johnteeter@sympatico.ca,14063156,000000121400376,4,4,,3
289189,23-NOV-11,18-NOV-11,Aquiles,,en,174.91.113.112,johnteeter@sympatico.ca,14019848,000000121338158,3,3,,2
289190,23-NOV-11,18-NOV-11,Heithem,,fr,184.145.150.86,mgermain003@sympatico.ca,14022236,000000121335610,5,5,C'était parfait,5
289191,23-NOV-11,18-NOV-11,Anne,,en,67.70.160.173,eaearle@sympatico.ca,14017242,000000121325574,5,5,Nothing. I was completely satisfied.,5
289192,23-NOV-11,22-NOV-11,Hanene,,fr,184.148.233.211,laurencejohnson@sympatico.ca,14064122,000000121399748,2,1,"Ne pas demander de faire de nouveau des vérification sur mon modem pour la quatrième fois et accepter de le changer tel que demandé. Lors de mes deux appels précédents on m,avait dit que si la situation ne changeait pas qu'il faudrait changer mon modem. Maintenant je suis obligée de rappeler une 5e fois pour ce problème.",2
289193,23-NOV-11,23-NOV-11,Ricardo,,en,74.15.2.210,dmburns@sympatico.ca,14060038,000000121423643,3,4,"The customer service representative that I dealt with was fine, however, I could not understand him, not due to his accent, but rather it sounded like he was speaking through a filter. It was very frustrating for us both as he was truly trying to help me and I was certainly wanting his assistance.",4
289194,23-NOV-11,22-NOV-11,Reginald,,fr,70.30.172.184,mfbourdon@bell.net,14065544,000000121403211,5,5,"J'ai eu des problèmes pour me connecter à monentretienpc, mais vous avez réparé la connection dans la même journée.",5
289195,23-NOV-11,22-NOV-11,Celina,,en,76.68.91.36,sherry.wesseling@sympatico.ca,14068848,000000121405715,1,1,My Internet is still not working right.,
289196,23-NOV-11,22-NOV-11,Ravi,,en,74.15.45.22,pecash@sympatico.ca,14066908,000000121397645,3,3,"Apparently the issue could of been fixed that same day but I was told that it would take about 24hour or so to fix. I called back today and the person helping me went on my PC and reset my password,etc. and it is now working.",4
289197,23-NOV-11,21-NOV-11,Danielle,,en,174.94.121.190,tonyvescio@bell.net,14055694,000000121393365,1,1,Everything waited on the line for an hour then got disconected and nobody bothered to call back,1
289198,23-NOV-11,17-NOV-11,George,,en,69.157.149.163,hillier@sympatico.ca,14005862,000000121312071,3,3,I had difficulty communicating with the first representative due to heavy foreign accent.,4
289199,20-NOV-11,19-NOV-11,Karla,,en,174.92.70.162,rtrench@bell.net,14034602,000000121342343,4,3,,3
289200,20-NOV-11,18-NOV-11,Walid,,fr,67.68.118.138,ydallaire002@sympatico.ca,14026910,000000121337425,4,4,tout est regle avec le representant,5
289201,20-NOV-11,16-NOV-11,Partha,,en,174.89.239.74,jh.gottheil@sympatico.ca,13994102,000000121287198,4,5,,4
289202,20-NOV-11,19-NOV-11,Jacqueline,,en,69.159.67.175,ddmurphy@sympatico.ca,14029390,000000121349400,5,5,No suggestions everything was great,5
289203,20-NOV-11,19-NOV-11,Mike,,en,65.95.213.187,opudge1@bell.net,14033622,000000121354384,5,5,,5
289204,20-NOV-11,18-NOV-11,Omar,,fr,70.55.100.101,a.o@sympatico.ca,14013834,000000121331336,1,1,avoir un représentant plus compétent et capable de comprendre mon français,1
289205,20-NOV-11,19-NOV-11,Brahim,,fr,70.49.79.18,carmless@sympatico.ca,14028606,000000121349517,5,4,"Donner un bonus à la personne qui m'a aidé.
Bravo  pour sa patience",5
289206,20-NOV-11,17-NOV-11,Julio,,en,69.159.16.241,cindy.cowper@bell.net,14003226,000000121302271,1,1,Solved my problem. My internet still doesn't work after one year. They told me they were doing the best they could. That's pretty darn crappy. They also suggested I downgrade or go somewhere else. Good plan.,1
288234,18-NOV-11,17-NOV-11,Leslie,,en,64.231.68.205,yasmar@sympatico.ca,14013310,000000121302662,3,3,Leslie promised to correct problems referred to in previous survey. Am looking forward to next statement.,3
288235,18-NOV-11,17-NOV-11,Helenpearl,,en,76.67.107.79,juneandian@sympatico.ca,14007156,000000121308943,5,5,Nothing....Thank you.,5
288236,18-NOV-11,18-NOV-11,Sajid,,en,65.95.114.85,weichel4@bell.net,14013124,000000121315081,1,1,"You require persons experienced with IPads, I have no computer, had problem understanding both persons from India, English terrible.",1
288237,18-NOV-11,17-NOV-11,Naoufel,,fr,76.71.183.123,rejean009@sympatico.ca,14010794,000000121292592,1,1,Lors de ma conversation avec votre employé la ligne a été coupé donc j'ai du rappeler votre service et recommencer à dire mon problème.  Je trouve aussi que la personne à qui je parlais avait un gros accent et j'avais de la difficulté à le comprendre.,2
288238,18-NOV-11,03-NOV-11,Sonia,,en,69.159.18.71,armslength@sympatico.ca,13851288,000000121011587,5,4,"It was solved then , but reaccured again a week and a half later, but this time a defective modem....I think we had a flacky modem that was going defective.",5
288239,18-NOV-11,17-NOV-11,Ghaleb,,en,76.68.188.110,robert.filion025@sympatico.ca,14011046,000000121306489,1,1,"fix my windows live mail.
email is very slow,not just slow but page jumps up or down.",1
288240,18-NOV-11,17-NOV-11,Med Anouar,,fr,174.93.130.214,nsir@sympatico.ca,14009846,000000121304641,1,1,"La ligne a été coupée pendant notre conversation, et ce n'est pas la première fois que celà m'arrive avec Bell ....",1
288241,18-NOV-11,17-NOV-11,Khalil,,fr,174.93.130.214,nsir@sympatico.ca,14009848,000000121298175,1,1,"Jeune homme très poli, mais aucune expérience, appel tout à fait inutile.",1
288242,18-NOV-11,17-NOV-11,Gloria,,en,76.69.24.176,malcolmhines@sympatico.ca,14008482,000000121300212,1,1,know how to fix problem,1
288243,18-NOV-11,17-NOV-11,Neha,,en,174.94.20.104,wms.consulting@sympatico.ca,14013244,000000121312271,5,5,everything was handled extremely well.,5
288244,18-NOV-11,16-NOV-11,Cecilia,,en,64.229.85.134,lonewolfscub@sympatico.ca,13995592,000000121279256,4,5,,5
288245,18-NOV-11,11-NOV-11,Elizabeth,,en,76.66.104.162,wendym8964@bell.net,13950868,000000121176240,4,3,"While nothing to do with what Elizabeth did, I am very disgusted with the overall experience as the whole package we signed up for At 81.26 in total was not relected on our bill - all of the promotions were missing and in fact I'm now being told that Bell can;t even live up to their commitment as even after 1 1/2 hours on the phone trying to straighten up Bell's mess with my account, I am apparently going to be changed approximately $7 more per month than Bell committed to when we signed up and I have yet to see if anything has even been fixed - OVERALL totally disgusting from the beginning - and overall not happy with the have assed resolution.       ",1
288246,18-NOV-11,16-NOV-11,Sriram,,en,64.228.208.171,luisemcgoey@sympatico.ca,13995754,000000121284292,5,5,"Nothing specifically. 
I would say that this experience was a huge improvement over one I had previously - in my past experience I found the tech support person was very condescending - tried to blame us for the problem which turned out to be a Bell problem. This current situation was much better.",4
288247,18-NOV-11,02-NOV-11,Sam,,en,70.54.18.28,meg350@bell.net,13845218,000000120969504,5,4,,5
288248,18-NOV-11,17-NOV-11,Alexander,,en,74.14.36.61,noffke@bell.net,14009780,000000121300198,5,5,"I use hearing aids, consequently I must have a very clear voice and good enunciaton, which I am happy to say I did receive.",5
288249,18-NOV-11,17-NOV-11,Will,,en,184.144.43.37,marjan.vilhan@sympatico.ca,14008712,000000121313019,5,5,,5
288250,18-NOV-11,17-NOV-11,Christopher,,en,67.70.41.68,francesandeddy@sympatico.ca,14004858,000000121307947,4,4,,4
288251,18-NOV-11,15-NOV-11,Brent,,en,174.93.84.160,fred.jaime@sympatico.ca,13979856,000000121262774,5,5,,5
288252,18-NOV-11,17-NOV-11,Sharmila,,en,64.228.136.56,merc.man@sympatico.ca,14009072,000000121302838,2,2,trouble with language barrier.  both parties tried hard.  very time consuming.,3
288253,19-NOV-11,16-NOV-11,Nicholas,,fr,67.68.104.154,maurice.frappier@bell.net,13996366,000000121290064,5,5,nil!,4
288254,19-NOV-11,18-NOV-11,Karen,,en,76.67.196.119,h.mendelsohn@sympatico.ca,14018550,000000121327307,5,5,"the person that we spoke to before karen had no idea what we were tal;king about and tried to help unsuccessfully",1
288255,19-NOV-11,18-NOV-11,Oussama,,fr,174.92.190.151,plisi4@sympatico.ca,14023688,000000121332583,5,5, rien de plus,5
288256,19-NOV-11,18-NOV-11,Walid,,fr,76.67.85.113,estimaxion@sympatico.ca,14017528,000000121325172,2,1,Prendre le temps de faire quelque vérification avec le client avant de conclure si rapidement!,3
288257,19-NOV-11,18-NOV-11,Majdi,,fr,70.30.170.173,jean-paul.auger@sympatico.ca,14019384,000000121318691,4,5,,5
288258,19-NOV-11,17-NOV-11,Sudheer,,en,70.49.158.150,gkidder@bell.net,14005360,000000121301416,5,5,,5
288259,19-NOV-11,18-NOV-11,Jacqueline,,en,70.50.190.94,fmadie@bell.net,14017774,000000121329555,3,5,The technician had to find out herself first how to solve my problem while I waited several minutes,5
288260,19-NOV-11,18-NOV-11,Sowmya,,en,70.30.23.6,gwen.connell@sympatico.ca,14018530,000000121320391,1,1,I was transferred and after 10 seconds was disconnected,1
288261,19-NOV-11,18-NOV-11,Hanen,,fr,64.229.72.218,marioduchemin@sympatico.ca,14021836,000000121328154,3,2,engager des programmeurs qui parlent français et qui savent programmer !!!,2
288262,19-NOV-11,18-NOV-11,Addu,,en,70.30.23.6,gwen.connell@sympatico.ca,14018532,000000121320479,1,1,again disconnected on a transfer,1
288263,19-NOV-11,18-NOV-11,Yara,,en,70.31.73.232,brucemacalpine.7@sympatico.ca,14015358,000000121328510,2,3,"you could start by getting my nsme correct...... the last name is MACALPINE not ALPINE. i have mentioned this to your reps before. i have been with bell for over 25 years and this does nothing to endear your company to me. 
you overcharged me for my move and cost me interest in my bank account since my bills are preauthorized. you should reimburse me for that loss.....",2
288264,19-NOV-11,18-NOV-11,Ryan,,fr,74.15.204.225,joseeg26@sympatico.ca,14019908,000000121318756,5,4,rien,4
288265,19-NOV-11,15-NOV-11,Ajay,,en,74.15.255.230,david.bauldry@sympatico.ca,13978672,000000121250993,1,1,Activate the DSL system when it was said to be activated,1
288266,19-NOV-11,18-NOV-11,Ronalie,,en,69.157.39.181,tubted@sympatico.ca,14026350,000000121320453,3,2,YOU ARE GETTING WAY OVER PRICED.A CABLE PROVIDER MAY BE THE NEXT STEP.,2
288267,19-NOV-11,09-NOV-11,Christine,,en,74.15.255.230,david.bauldry@sympatico.ca,13920384,000000121132972,1,1,Was advised everything would be resolved by 11/14/2011. On 11/19/2011 situation not resolved and the DSL system does not work at all.,1
288268,17-NOV-11,16-NOV-11,Salvador,,en,174.89.54.160,mshabs@sympatico.ca,13997024,000000121285463,5,5,Excellent,5
288269,17-NOV-11,16-NOV-11,Mohamed Sabry,,fr,76.65.6.217,robichaudhull@sympatico.ca,13998646,000000121290034,5,5,Rien,5
286651,19-NOV-11,18-NOV-11,Dilip,,en,70.27.74.165,marting4081@sympatico.ca,14021944,000000121317307,5,5,"gentleman handle my problem quickly and properly..  could not expect anything greater...


note:  you are showing time of service as 10.33   my records show  9.33 am EST",5
286652,19-NOV-11,17-NOV-11,Maher,,en,70.26.23.131,vyor@sympatico.ca,14013044,000000121309938,3,,,3
286653,19-NOV-11,18-NOV-11,Ashok,,en,174.91.62.181,rwaller@bell.net,14024716,000000121315577,5,5,,5
286654,19-NOV-11,18-NOV-11,Sweta,,en,65.93.100.95,judyget@sympatico.ca,14020108,000000121330166,5,5,I wish all support syaff could be as knowledgable and helpful as Sweta.,5
286655,19-NOV-11,18-NOV-11,Gilbert,,en,70.54.53.89,longstay@sympatico.ca,14021216,000000121316368,4,4,,5
286656,19-NOV-11,18-NOV-11,Pedro,,en,67.68.19.243,thomas.poole@sympatico.ca,14026080,000000121315921,5,5,"When recommending a new service send an e-mail outlining the new service and why it is better than the one I have. Also, the cost of the servive.",5
286657,19-NOV-11,18-NOV-11,David,,en,64.231.86.236,zyg@sympatico.ca,14027100,000000121323275,4,4,,4
286658,19-NOV-11,18-NOV-11,Makram,,fr,174.88.87.254,rolande.frigault@sympatico.ca,14024528,000000121331069,5,5,Absolument rien. J'ai reçu un service parfait.,5
286659,19-NOV-11,18-NOV-11,Sowmya,,en,76.69.66.193,walter.hudson@sympatico.ca,14026650,000000121331118,5,5,,5
286660,19-NOV-11,18-NOV-11,Karen,,en,76.71.96.134,rick.y@sympatico.ca,14024306,000000121337162,5,5,,4
286661,19-NOV-11,18-NOV-11,Faqria,,en,76.71.96.134,rick.y@sympatico.ca,14024308,000000121336186,5,4,,4
286662,19-NOV-11,18-NOV-11,Makram,,fr,70.26.220.179,jacques_saint-pierre.hst@sympatico.ca,14019166,000000121338395,5,5,,5
286663,19-NOV-11,18-NOV-11,Arselene,,fr,70.26.220.179,jacques_saint-pierre.hst@sympatico.ca,14019168,000000121338350,5,5,,5
286664,19-NOV-11,17-NOV-11,William,,en,76.69.153.202,phillips.tichy@sympatico.ca,14010276,000000121294901,4,5,,5
286665,19-NOV-11,18-NOV-11,Nouha,,fr,65.92.31.227,marcmontminy@sympatico.ca,14021710,000000121320823,4,4,"J'ai apprécié le professionalisme de la conseillère Tunisienne - En ce qui me concerne, c'est ce qui me dérange le plus - AVOIR LE SERVICE À LA CLIENTÈLE HORS QUÉBEC/CANADA. Dans ce contexte, je ne porte plus aucune préférence ou d'appartenance à une compagnie qui perd son identité d'ici - À la première occasion - j'opterai pour une compagnie qui me permettra de ravoir se sentiment d'appartenance!!!",3
286666,19-NOV-11,18-NOV-11,Mauricio,,en,65.95.245.139,dan.macivor@sympatico.ca,14016406,000000121334799,5,5,,5
286667,19-NOV-11,18-NOV-11,Alex,,fr,174.88.164.12,gns@sympatico.ca,14018320,000000121322324,4,5,,4
286668,19-NOV-11,18-NOV-11,Mohamed,,fr,70.51.50.92,bensoudab@bell.net,14014922,000000121318887,4,4,,3
286669,19-NOV-11,18-NOV-11,Lance,,en,70.48.242.111,bflaro@sympatico.ca,14014998,000000121324129,5,5,The CCR was fantastic.  He answered all my questions quickly and clearly.  My only complaint would be the lack of notice about the changes in the modem rental fees.  ,5
286670,19-NOV-11,18-NOV-11,Soumia,,fr,174.88.247.140,calm.blanchet@sympatico.ca,14015512,000000121318854,4,5,,5
286671,19-NOV-11,18-NOV-11,Moemen Belleh,,fr,69.159.179.186,jpchatel@bell.net,14019970,000000121329444,5,5,"Le tout a été une expérience très agréable et très professionnel.
Merci encore Moemen.",5
286672,19-NOV-11,18-NOV-11,Celina,,en,76.70.80.47,keninoverdrive@sympatico.ca,14020402,000000121326544,2,1,,1
286673,19-NOV-11,18-NOV-11,Eya,,fr,70.24.233.78,pierre.rochon@sympatico.ca,14023612,000000121315466,1,3,"Votre représentante était arrogante à la limite de l'impolitesse et au lieu de m'écoutez et considérer mon analyse du problème qui s'est avéré exacte dès le départ elle ma fait perdre mon temps à poser plein de question sur la couleur du momdem, du cable réseau, de mon système d'exploitation, etc. Expérience très décevante et désagréable à votre groupe de soutien encore une fois. Je considère sérieusement à passer chez Vidéotron qui publicise un service à la clientèle sympatique et respectueux.",1
286674,19-NOV-11,18-NOV-11,Irfan,,en,76.64.44.241,groundbean@sympatico.ca,14018436,000000121339042,4,5,,5
286675,19-NOV-11,18-NOV-11,Kais,,fr,67.71.69.216,julieguinois@sympatico.ca,14020134,000000121325382,5,5,"Rien dutout, le préposé a même pris l'initiative de me donner de l'information supplémentaire qui pourra m'aider dans le futur!",5
286676,19-NOV-11,18-NOV-11,Sowmya,,en,70.53.227.123,allan.aberback@sympatico.ca,14014172,000000121323742,4,4,For  hearing impaired like me just speak a little slower,4
286677,19-NOV-11,18-NOV-11,Garry,,en,184.145.11.106,jim.thomp@sympatico.ca,14019622,000000121318685,5,5,,5
286678,19-NOV-11,18-NOV-11,Rajesh,,en,174.91.46.124,barrie.down@sympatico.ca,14014792,000000121330347,5,5,nothing,5
286679,19-NOV-11,17-NOV-11,Mir,,en,76.64.116.47,mike.lynch2@sympatico.ca,14009232,000000121292824,4,3,"the technician ended up steering me in the right direction.
the problem was being caused by mc afee firewall ""netguard"" being on, after turning off netguard all my issues went away  ",3
286680,19-NOV-11,18-NOV-11,Salvador,,en,65.93.111.51,stevethomson@sympatico.ca,14025654,000000121316664,5,5,,5
286681,19-NOV-11,18-NOV-11,Basho,,fr,76.65.121.117,dhoule@sympatico.ca,14016830,000000121330427,5,5,rien,5
286682,19-NOV-11,18-NOV-11,Stephanie,,en,76.64.42.49,harebra@bell.net,14018608,000000121317559,4,4,"Have a person answer the phone instead of having to go through a bunch of options and then being put on hold for over 5 minutes.

 When I finally got through to the customer care rep, she was very helpful.",4
286683,19-NOV-11,18-NOV-11,David,,en,184.147.211.122,vilma.francois@sympatico.ca,14026544,000000121315313,5,5,Nothing,
286684,17-NOV-11,15-NOV-11,Sushil,,en,174.92.123.149,breznik805@bell.net,13977606,000000121250880,5,5,,5
286685,19-NOV-11,18-NOV-11,Arun,,en,64.229.139.243,whitehouse2001@sympatico.ca,14026740,000000121338535,1,1,"keep the servers UP!
I NEED the internet for my WORK!
I LOST HOURS AND $ because of the LACK of service of SYMPATICO ""fibe high speed"" 
I am looking at alternatives (ie; ROGERS)",1
286686,19-NOV-11,17-NOV-11,Isaac,,en,65.92.2.42,tpeddie@sympatico.ca,14012746,000000121308678,1,1,"we have been trying to get a replacement modem for 2 weeks but you seem to be totally incapable of delivering as promised. So far we have been told that on 3 occasions you have not delivered it to the correct address. Why you are doing that is a mystery to us. We have offered to pick it up but unlike Rogers you do not offer that service. We were PROMISED that we would receive the modem today. That has not happened. What would you suggest we do, other than switching our service to another supplier",1
286687,19-NOV-11,17-NOV-11,Brent,,en,174.91.99.121,csmiththorhill@sympatico.ca,14003494,000000121307008,5,5,,4
287187,17-NOV-11,16-NOV-11,Shalini,,en,174.88.23.117,kbok@sympatico.ca,13994824,000000121289793,1,1,"Your Bell Mail help info is lousy.  I can't find help easily to aid me in managing my bell.net email.  It's all facebook and twitter and that's not what I want.  I need to manage my email folders and contacts in a specific way and I got nothing.  I finally figured it out myself.  Your info is not detailed.  The people on chat know nothing.  All they want to do is enter my computer when all I need answered is a simple question.  The person on the phone ended up saying that the answer to my question was ""no, it can't be done"".  Then I figured it out myself.  But this is a problem that I've been trying to solve on and off for 2 years.
I'm not a whiz with computers, but bell mail website and help tab are not user friendly.  I loved Outlook Express.",2
287188,17-NOV-11,14-NOV-11,Salvador,,en,76.65.19.125,ddrimmie@sympatico.ca,13968912,000000121220677,5,4,O,4
287189,17-NOV-11,16-NOV-11,Rudolf,,en,50.101.32.65,bob.gloriaj@sympatico.ca,13989986,000000121274923,,2,"deal with my request, not refer me to several others",3
287190,17-NOV-11,16-NOV-11,Roberto,,en,184.146.144.72,haitham_haik@sympatico.ca,13993116,000000121276209,5,4,waiting time...,4
287191,17-NOV-11,15-NOV-11,Mohammed shafeeq,,en,70.48.163.101,Lorne_McKinnon@sympatico.ca,13975992,000000121266255,3,4,Quicker at resolving problem as it took far too long. ,3
287192,17-NOV-11,16-NOV-11,Asma,,en,70.24.176.218,debra.snyder@sympatico.ca,13991438,000000121282372,1,1,,1
287193,17-NOV-11,16-NOV-11,Sujay,,en,70.24.176.218,debra.snyder@sympatico.ca,13991440,000000121282986,1,1,,1
287194,17-NOV-11,16-NOV-11,Mehdi,,fr,67.68.174.131,hh029@sympatico.ca,13993302,000000121287834,4,5,,5
287195,17-NOV-11,16-NOV-11,Pradheep Kumaar,,en,76.64.148.93,gkhyatt@sympatico.ca,13992864,000000121279595,2,2,"When I began the procedure to try and get you to help us with the speed of our internet access.  I asked the gentleman that I originally spoke to if he would get my wireless internet working again for me if I diconnected it to do the speed test (by connecting the router to the desktop directly).  He said yes.  He then told me that he couldn't proceed because of a problem on your end and that someone would be back to me within 1 to 2 hours.  Three hours later, I called again and the lady that I spoke to that time, got the internet working again to our desktop, but proceeded to tell me that she could not help me with my wireless, because she was not allowed to.  We did not rent your equipment.  I WAS TOLD BY PRADHEEP that someone would get my computer working the way it was before we started.  I still have no wireless internet.  Your people have had me change the settings and we can not get it working.  Honesty at the beginning would have been beneficial, so I was not shocked to find out they were still leaving me with an issue.",2
287196,17-NOV-11,16-NOV-11,Zouhair,,fr,70.51.15.231,j-mpilon@sympatico.ca,13993606,000000121280659,3,3,"j'ai du insister plus d'une fois pour avoir l'heure juste pour le nouveau forfait et son prix,car plus d'une fois les chiffres ne correspondaient pas avec ce qu'il me proposait au préalable. Sans mon insistance,je me serai fait avoir!",3
287197,18-NOV-11,17-NOV-11,Indhu,,en,70.26.20.214,jerrettm@bell.net,13994052,000000121291017,5,4,nothing --avery satisfying experience,5
287198,18-NOV-11,16-NOV-11,Chelsey,,en,174.89.122.35,s_agasadegh@sympatico.ca,13998930,000000121278999,4,5,did not pick up price with out telling coustomer,4
287199,18-NOV-11,17-NOV-11,Asma,,fr,65.94.8.39,babin.dionne@sympatico.ca,14002164,000000121291509,5,5,,4
287200,18-NOV-11,15-NOV-11,Serina,,en,64.231.226.60,patandfred@sympatico.ca,13984882,000000121259340,1,1,I had no internet connection and the tech told me it was the power wire for the modem. She said she would sent me a new power cable but it did no good. A second call that reached another tech determined that it was the modem and that he would send me a new one,2
287201,18-NOV-11,17-NOV-11,Reuben,,en,70.29.29.140,johncbryan@sympatico.ca,14006916,000000121293371,4,4,do not know,4
287202,18-NOV-11,16-NOV-11,Brad,,en,76.66.162.183,polarbear114@bell.net,13997932,000000121277179,4,5,Should have had response from the internet division were the error occured and not from the nice gentleman from the phone section who resolved and answered our concern,5
287203,18-NOV-11,11-NOV-11,Mohamed Bilel,,fr,76.67.171.149,dominique.raphael@sympatico.ca,13942900,000000121183951,5,5,permettre a un client regulier de pouvoir utiliser un telephone intelligent avec le meme forffait,5
287204,18-NOV-11,17-NOV-11,Abdul,,en,70.31.188.209,alamy_3@sympatico.ca,14001598,000000121300748,5,5,,4
287205,19-NOV-11,18-NOV-11,Aguibou,,fr,69.156.173.140,yolandecharland@sympatico.ca,14026946,000000121332893,4,4,"Tout est bien, Merci",4
287206,19-NOV-11,18-NOV-11,Nathan,,en,74.15.36.146,zorro9@sympatico.ca,14027088,000000121318036,4,4,,4
287207,19-NOV-11,18-NOV-11,Med Taher,,fr,69.156.62.217,marie.france.c@sympatico.ca,14021780,000000121323241,5,4,,5
287208,19-NOV-11,18-NOV-11,Eric,,en,70.51.155.101,andder@bell.net,14014250,000000121335531,3,2,"We are still having in and out internet service.  I spent $68 at a computer store because Bell suggested the adapter cable, or hard drive on my computer could be the trouble.  NOT SO!!
I was sent a new Modem, which has been installed, but again this morning, no internet connection!! I had a red light on my modem for Internet, but now it is working!! WHY!! 
We have had a lot of static on the line for more than a year now.  A technician came two weeks ago to split the phone and modem lines, but we still have static.  Last week, two Bell service men came to repair cable lines outside, since our neighbor also has Internet problems.  I really believe it is a bell line problem which has not yet been resolved. WHAT NEXT!!  Please advise.
Derek Phillips
(905) 474-0978",2
287209,19-NOV-11,16-NOV-11,Diddharth,,en,184.144.2.162,keilmanj@bell.net,13994848,000000121285823,5,4,That's a difficult question to answer.  Your rep tech did everything possible without a successful link up to the internet owing to software issues at my end which were being addressed by Dell techs in India which were finally resolved in a follow-up to Bell which did indeed the following day finally achieve the internet connection objective.  Thank you.,5
287210,19-NOV-11,18-NOV-11,Emilio,,en,76.67.113.134,perrymd@sympatico.ca,14023510,000000121339166,5,5,New music while on hold,5
287211,19-NOV-11,18-NOV-11,Sarah,,fr,174.88.56.183,kerbapharm@sympatico.ca,14020414,000000121331390,4,5,Rien.,5
287212,19-NOV-11,18-NOV-11,Sharon,,en,76.67.30.67,keehn@bell.net,14020376,000000121332841,4,3,,3
287213,19-NOV-11,19-OCT-11,Robbie,,en,174.95.208.169,barrywells2@sympatico.ca,13679922,000000120655526,5,5,,5
287214,18-NOV-11,16-NOV-11,Jose,,en,76.68.114.160,mmm.line@bell.net,13996850,000000121272488,5,4,"this representative was the best by far. she was patient, knew the product line, and i felt she was listening to my request for changes.

if Bell had more reps like this one, one would feel less inclined to go to another provider.",4
287700,17-NOV-11,16-NOV-11,Carmen,,en,64.229.49.208,newmoon51@bell.net,13997158,000000121275088,4,4,faster connection with a rep.,3
287701,17-NOV-11,16-NOV-11,Elyes,,fr,67.68.70.210,christianeauger@sympatico.ca,13990666,000000121281875,5,5,,5
287702,17-NOV-11,15-NOV-11,Merly,,en,69.159.66.135,rick.burgess@bell.net,13985720,000000121257709,3,4,Language barriers,4
287703,17-NOV-11,16-NOV-11,Med nejib,,fr,70.30.241.211,monique.lacombe@sympatico.ca,13996902,000000121276221,5,4,rien,5
287704,18-NOV-11,10-NOV-11,William,,en,70.50.233.205,murphyroberte@sympatico.ca,13936682,000000121167467,5,5,nothing the rep was very helpfull.,5
287705,18-NOV-11,17-NOV-11,Philip,,en,70.51.64.249,ljackson@bell.net,14008092,000000121308315,4,2,Should not send out this survey before problem is fixed my fibe 6 is still only giving download speed of approx 2.35 mbps and upload approx  663 kbps when I do a bell sppeed test,4
287706,18-NOV-11,17-NOV-11,Maher,,en,74.14.86.68,shepard@bell.net,14011862,000000121310411,5,5,,5
287707,18-NOV-11,17-NOV-11,Srinivasan,,en,69.159.68.50,bobanddorth@sympatico.ca,14002578,000000121296645,1,1,notes notes notes right hand doesnt know what left hand is doing terrible sevice,1
287708,18-NOV-11,17-NOV-11,Ahmed,,fr,74.198.164.225,denys.derome@sympatico.ca,14003932,000000121314377,5,5,,5
287709,18-NOV-11,18-NOV-11,Revathi,,en,74.15.81.78,maresray@sympatico.ca,14008578,000000121315015,5,5,,5
287710,19-NOV-11,18-NOV-11,Ayesha,,en,70.55.141.94,mackay.smith@sympatico.ca,14021522,000000121326537,5,4,Have each consultant enter the email site and go through the problem. Earlier another consultant asked me to do this and I was unable to follow him.And he talked very quickly as if I was very familiar with computers.  ,4
287711,19-NOV-11,18-NOV-11,Haricharan,,en,76.67.5.114,fe.ibey@sympatico.ca,14017696,000000121322431,5,5,?,5
287712,19-NOV-11,18-NOV-11,Chad,,en,184.147.37.50,william.newman@sympatico.ca,14026768,000000121320711,5,5,Nothing. Brad was very helpful.,5
287713,19-NOV-11,18-NOV-11,Houssem,,fr,174.94.112.166,yvette19@bell.net,14027004,000000121333656,5,5,Rien. Très important (je vais faire installer Microsoft Office 2007 par un technicien) mon problème devrait être résolue.   ,5
287714,19-NOV-11,18-NOV-11,Ashley,,en,174.91.44.106,ricardo.rodrigo@sympatico.ca,14024254,000000121323283,5,5,Everything was great,5
287715,19-NOV-11,01-OCT-11,Ali,,en,64.229.176.248,pyer@sympatico.ca,13473942,000000120279189,5,4,The CSR did great.,5
287716,19-NOV-11,15-NOV-11,Sam,,en,69.156.29.82,ray_prince@sympatico.ca,13985530,000000121264551,1,1,"Your first rep who took over my computer did not (although he said he did) solve my minor problem of the wrong address appearing in the ""From"" line of a new message. He signed off stating that I would have no more problem. After that I discovered that we could not send mail from any of our 3 accounts, nor could we send a reply or forward anything.
I called in again and this time got a man who's english was very difficult to understand who again took control of my Mac to no avail and this time after several minutes the phone line was cut and contact was lost and I was forced to call in for a third time.

The third tech, and who this time spoke good clear  English again took control of my Mac searching through all the mail preferences and so on, but in the end declared that there was no problem will Bell's service or performance but I had a problem with the Mac Mail app and gave me a Mac call in phone number. 

Frustrated I called a friend who  has technical savvy, uses Mac computers and who lives about 15 mins drive from me kindly offered to come over and take a look. It took him less that a minute to discover that in all three of our mail accounts the outgoing mail server was set at ""None"" and all had to be change to ""Bell Outgoing""  whereupon everything returned to normal and both our first minor problem and the and the inability to send mail were solved. Clearly the first of your technicians that I spoke with and who took control of my computer made these changes to the outgoing server settings that made it impossible for us to send any mail , there is no doubt about that because no preference settings have ever been made by me.

To add insult injury I have just received an an email offer from Bell telling me that I can now have this quality of help for $6.00 per month. To this I say ""Get Lost"" and hit the delete key",2
287717,19-NOV-11,18-NOV-11,Amine,,fr,50.100.128.114,plamondm@sympatico.ca,14023676,000000121338539,4,4,,5
287718,19-NOV-11,17-NOV-11,Ameer,,en,76.69.101.198,lbabichuk@sympatico.ca,14007804,000000121312195,3,2,"It's bell's internet itself lately, it has been extremely slow, and alot of times I have been getting no connection at all.  I have to keep trying to load up the internet. I go to click on a site and it won't even load.",1
287719,19-NOV-11,17-NOV-11,Karla,,en,174.95.90.97,ANGCOANTONIO@sympatico.ca,14001092,000000121303197,5,5,,5
287720,19-NOV-11,18-NOV-11,Chiheb,,fr,76.70.78.45,brita33@sympatico.ca,14015332,000000121321854,5,4,,5
287721,19-NOV-11,17-NOV-11,Kira,,en,74.12.138.71,andyf01@sympatico.ca,14001856,000000121300414,5,4,,5
287722,19-NOV-11,18-NOV-11,Mark,,en,74.15.21.109,asdoherty@sympatico.ca,14014534,000000121322553,4,3,"service was prompt and polite.  however, the problem of our internet speed cannot be fixed here that our internet speed would be the same - NOT TRUE.  That is very frustrating as we are paying top $$ for something we are not getting.  My husband is on hold right now waiting to be transferred too the internet Dept..  Extremely slow service as far as billing goes.  ",3
287723,19-NOV-11,18-NOV-11,Med amir,,fr,76.65.104.237,andreedahan@sympatico.ca,14014282,000000121329794,4,3,,5
287724,19-NOV-11,17-NOV-11,Kanchumarthi,,en,65.92.102.218,mspiche@sympatico.ca,14009528,000000121312876,3,3,time...i was on the phone 3x this week for 1-2 hours each time,1
287725,19-NOV-11,18-NOV-11,Skander,,fr,69.156.56.108,lafondpierrette@sympatico.ca,14020745,000000121319845,5,4,,5
287726,19-NOV-11,18-NOV-11,Mariem,,fr,69.156.56.108,lafondpierrette@sympatico.ca,14020747,000000121320277,5,5,,5
287727,19-NOV-11,18-NOV-11,Zied,,fr,184.146.233.44,notes.en.stock@sympatico.ca,14023080,000000121329399,1,2,"-être plus symphatique? L'impatience et l'arogance de votre conseiller etaient inacceptables.

-mieux connaître l'environnement MAC. Le problème sur mon PC a été résolu mais pas sur le MAC et ce dans une athmosphère des plus désagréable.",1
287728,19-NOV-11,18-NOV-11,Gabriel,,en,69.158.168.142,d.tsigouin@sympatico.ca,14016354,000000121320649,5,5,"
Gabriel was excellent !!",5
287729,19-NOV-11,19-NOV-11,Gavin,,en,70.54.71.153,rcoutinho@sympatico.ca,14024082,000000121339908,5,4,Reach a real peason to talk much sooner ,4
287730,17-NOV-11,16-NOV-11,Maria,,en,99.244.112.8,harris.armstrong@sympatico.ca,13993166,000000121270713,3,2,Apparently nothing as the problem is a hardware issue with my Kobo,4
287731,17-NOV-11,16-NOV-11,Michael,,fr,174.88.86.159,j.desro@sympatico.ca,13993626,000000121284706,4,4,"C'est la première fois depuis que je suis
 avec sympatico (1998) que j'ai été aussi
bien servi.
Merci",4
287732,17-NOV-11,16-NOV-11,Manel,,fr,174.93.191.45,yves_paquin@sympatico.ca,14000948,000000121281924,5,5,rien,5
288270,17-NOV-11,14-NOV-11,Daniel,,en,70.31.51.28,akovac@sympatico.ca,13967210,000000121225551,3,2,I don't understand why bell does not provide greater upload speeds in the mid town area.  Rogers can do 2Mpbs while bell can't even delivery 1M,
288271,19-NOV-11,18-NOV-11,Liz,,en,67.71.38.36,vchaisson3@sympatico.ca,14026464,000000121332521,5,5,"Liz,the rep at the time, went at great lenght to satisfy my request.",3
288272,19-NOV-11,18-NOV-11,Mouna,,fr,174.89.218.94,mishui@sympatico.ca,14022454,000000121327542,5,5,tout étati parfait Aicha et Mona étaient très gentille et patiente,5
288273,19-NOV-11,18-NOV-11,Diana,,en,184.144.63.42,hastel@sympatico.ca,14018628,000000121316830,5,5,,5
288274,19-NOV-11,14-NOV-11,Haythem,,fr,70.55.183.243,iross@sympatico.ca,13970550,000000121227769,5,5,,3
288275,19-NOV-11,18-NOV-11,Gilbert,,en,69.156.208.81,pdoug@sympatico.ca,14023454,000000121331690,5,4,You were more than helpful Thank you.,4
288276,19-NOV-11,16-NOV-11,Hassan,,fr,70.53.212.116,a-j.martin@sympatico.ca,13988704,000000121283887,3,2,me telephoner sur mon cell 613-229-2947,3
288277,19-NOV-11,18-NOV-11,Daniel,,fr,184.145.184.43,auroref@sympatico.ca,14014616,000000121329804,4,3,"j'ai voulu rénitialiser mon modem elle m'a dit que ça ne règlerait pas ce problème que c'était le fil jaune que je recevrait sous peu,après avoir fini avec elle ,j'ai rénitialiser et la lumière a allumer j'ai téléphoner de nouveau pour cancelerl,envoi de ce fil ce qui n'a pas été fait je vais vous retourner ce fil. merci",4
288278,19-NOV-11,18-NOV-11,Yosimar,,en,184.144.49.104,ebchris@sympatico.ca,14017262,000000121318139,5,5,,4
288279,19-NOV-11,18-NOV-11,Mohamed,,fr,76.67.155.45,y_guay@sympatico.ca,14026878,000000121331723,1,1,"Le service à la clientèle téléphonique de belle est le pire de l'industrie.
- Les messages informatisés avec options sont beaucoup trop longs
- Les préposés sont parfois à peine intelligibles
- Les préposés abandonnent le client au téléphone de longues minutes sans donner signes de vie. J'ai souvent eu l'impression qu'il ne comprenait pas ce que je lui disais.
- Personne n'avait de réponses claires à me donner.
Le service à la clientèle téléphonique devrait être basé à Montréal, pour une meilleure compréhension des enjeux et des réalités de la clientèle québécoise. Bell Devrait être un modèle pour le reste de l'industrie. C'est loin d'être le cas.",1
288280,19-NOV-11,17-NOV-11,Tom,,en,70.51.173.197,sdupuycaza@bell.net,14011658,000000121297958,5,5,"Spell my name properly- Suzanne Du Puy, not Puy only!",5
288281,19-NOV-11,18-NOV-11,Nagender,,en,174.89.55.216,aline.dryan@sympatico.ca,14014164,000000121337461,5,5,"Nothing -----he was very knowledgeable, very patient with my being slow and very polite.
At the end he verified if he could do anything else for me.",5
288282,19-NOV-11,18-NOV-11,Sajid,,en,69.158.77.12,alquin.grubb@sympatico.ca,14014198,000000121332670,5,5,Not sure - was satisfied,5
288283,19-NOV-11,18-NOV-11,Mohamed,,fr,65.94.189.192,jrdemoor@sympatico.ca,14020000,000000121323571,4,4,Rien de mieux.,5
288284,19-NOV-11,18-NOV-11,Ayoub,,fr,184.144.234.226,marcel.christiane@sympatico.ca,14021684,000000121334560,5,5,,5
288285,19-NOV-11,18-NOV-11,Sabrine,,fr,184.144.234.226,marcel.christiane@sympatico.ca,14021682,000000121326844,5,5,,5
288286,19-NOV-11,18-NOV-11,Ahmed,,fr,76.68.136.161,s.fabre@sympatico.ca,14024734,000000121320674,4,2,Le technicien a essayé mais apparemment cela ne proviendrait pas de votre service,4
288287,19-NOV-11,17-NOV-11,Madhu,,en,74.14.24.178,dsdvloet@sympatico.ca,14004224,000000121307183,5,5,Had a Canadian Call Centre take the call.,4
288288,19-NOV-11,17-NOV-11,Madhu,,en,76.68.174.67,efanthony@sympatico.ca,14004398,000000121310075,5,4,,5
288289,19-NOV-11,18-NOV-11,Crystal,,en,70.51.57.31,la_hacienda@sympatico.ca,14020712,000000121323028,5,5,Nothing,5
288290,19-NOV-11,18-NOV-11,Karen,,en,208.97.118.162,mmiloff@sympatico.ca,14022542,000000121321210,5,5,no,4
288291,19-NOV-11,17-NOV-11,Krutthiga,,en,184.144.48.51,l.a.graham@sympatico.ca,14007632,000000121304270,3,3,,4
288292,19-NOV-11,18-NOV-11,Chantal,,en,70.30.33.181,jfunk@sympatico.ca,14019572,000000121320687,5,4,,
288293,19-NOV-11,18-NOV-11,Hanen,,fr,70.30.190.165,mgiroux11@sympatico.ca,14022240,000000121321326,4,5,Il faut souvent faire répéter lorsque le représentant est d'une autre nationalité que la mienne.  Cependant nous nous en tirons assez bien merci.,5
288294,19-NOV-11,18-NOV-11,Mark,,en,65.92.114.151,mikevanderpool@sympatico.ca,14022410,000000121317710,5,5,,4
288295,19-NOV-11,18-NOV-11,Souhail,,fr,174.91.226.3,kantemiroff@sympatico.ca,14020238,000000121335104,5,4,,5
288296,19-NOV-11,18-NOV-11,Ameer,,en,69.158.138.114,adrian.sanderson@sympatico.ca,14013932,000000121330370,4,4,,4
288297,19-NOV-11,18-NOV-11,Walid,,fr,70.55.113.127,cascade@bell.net,14015628,000000121329861,5,4,"Voir ma facture de Bell et entrer dans
mon compte",5
288298,19-NOV-11,18-NOV-11,Julie Anne,,fr,174.88.180.201,raymondcharron@sympatico.ca,14024036,000000121326269,4,5,"1) Eliminer le temps d'attendre
2) Me dire quoi corriger sur mon ordinateur pour rendre la connection à
courrier Bell comme auparavent",2
288299,19-NOV-11,18-NOV-11,Jose,,en,74.14.149.142,timothy_ellis@sympatico.ca,14026122,000000121336458,3,1,The service rep I talked to was very polite. I had a technician at my house at 8:15am this morning. The modem was changed and he said that they need to replace a port and he was going to call it in. He figured it would be complete by this afternoon. It is now 6:30pm and my internet is actually slower now than when I contacted Bell last night. I hope this will be resolved soon because it is getting very frustrating as I am paying for Ultra High Speed and I am getting speeds slower than dial up.,3
288300,19-NOV-11,18-NOV-11,Ayesha,,en,69.158.117.31,kenyon.davies@sympatico.ca,14020412,000000121322691,5,5,"I am puzziled by a message on a bar at the top of your Email to me about a survey. I reads as follows: This message looks very suspicious so we have blocked attatchments, pistures and links for your safety.Can you explain?",5
288301,19-NOV-11,18-NOV-11,Bob,,en,174.94.28.90,dmiller009@sympatico.ca,14016956,000000121324586,5,5,Given my problem the attention and service BOB gave me on this enquire on my two previous enquires about slow download speed.,5
288302,19-NOV-11,18-NOV-11,Orlando,,en,70.26.148.156,maguirem@bell.net,14021572,000000121317622,5,5,"I had been struggling with slow internet speeds for several months after signing up for service. Maybe a follow up after installation to check satisfaction and speed. Like an email with a link to Bell:Speed Check-up so that expected speeds are achieved.  If speeds are slow provide a contact number to correct the situation.  In my case I was coming from satellite internet that was very slow due to band-width limitations.  Even though my bell speeds were slow, they were an improvement to what I had and I didn't realize that they could be improved by a factor of 6 simply by calling.",5
288303,19-NOV-11,18-NOV-11,Shyam,,en,70.51.73.89,terrywiper@sympatico.ca,14025964,000000121326479,4,4,WOULD LIKE TO KNOW WHAT CAUSED THE PROBLEM.  IT WAS FIXED BUT DONT KNOW WHAT CAUSED IT??,5
288304,19-NOV-11,18-NOV-11,Celina,,en,174.94.36.34,jamesnoel@sympatico.ca,14019232,000000121334131,5,5,,4
286688,19-NOV-11,18-NOV-11,Martina,,en,69.159.48.64,rebecca_gordon@sympatico.ca,14024110,000000121339045,1,1,"She could have actually helped me not just pass the buck on to someone else, I called back 14 hours later and got someone that fixed my internet within maybe 5 min. I have all three services with bell (phone Internet and Satellite) Within the last 5 days i have spent more then 8 hours on the phone getting my services working again.. I dont think i have EVER had a one call resolution with bell. as soon as something else comes out my way like cogeco I will leave bell and their high prices and never look back. ",1
286689,19-NOV-11,18-NOV-11,Sharmila,,en,76.67.200.25,demetra68@sympatico.ca,14016716,000000121329768,4,5,,5
286690,19-NOV-11,18-NOV-11,Chantal,,en,184.145.121.93,danielbellaire@sympatico.ca,14016436,000000121336927,5,5,,5
286691,19-NOV-11,18-NOV-11,Eduardo,,en,67.68.33.226,work2win@bell.net,14026814,000000121336779,5,3,"Everything was ok that Edwardo did;
however he ha to me over to a computer
tech. That was ok as the technician was
excellant. It was quite a job; we got it
done however she found I was short a few mgbt's. It was resolved Sat. AM",5
286692,19-NOV-11,18-NOV-11,Farhana,,en,174.88.8.137,sandrarmt@sympatico.ca,14024864,000000121322616,4,4,Not having to be transferred to the loyalty department to receive proper customer service and to get a fair deal.,3
286693,19-NOV-11,18-NOV-11,Partha,,en,216.209.113.4,terrance.stoughton@sympatico.ca,14025944,000000121339456,1,4,clerks could speak english clearly,3
286694,19-NOV-11,18-NOV-11,Wayne,,en,174.95.63.44,vitruvius@sympatico.ca,14026588,000000121320050,5,4,I can't think of anything,5
286695,19-NOV-11,16-NOV-11,Salvador,,en,174.95.13.248,jenluc@sympatico.ca,13994022,000000121287607,5,5,,5
286696,19-NOV-11,18-NOV-11,Anna marie,,en,184.144.39.153,celine.dave@sympatico.ca,14015710,000000121319612,4,4,,4
286697,19-NOV-11,18-NOV-11,Moses,,en,69.158.175.168,ggravelle914@bell.net,14018194,000000121329722,5,5,,5
286698,19-NOV-11,17-NOV-11,Kanni,,en,69.159.72.27,eleary5@sympatico.ca,14004430,000000121313771,1,1,"Make sure your technicians know their jobs, as it was obvious; when having control of my computer, the young lady didn't know what she was doing, at least in my opinion. My question was: Could she please set my Bell Mail in order that I would receive confirmation that my email was RECEIVED. I still do not have that option, as I was finally told it was not available. Obviously she did try to find the option, so was unaware if it did exist or not. Would still recommend Bell however, as being a senior, I find your handling my security to be most helpful, as I never get a virus. Question 4 should really be worded differently,as I wouldn't base my recommendation on one specific instance. Thank You. ",
286699,19-NOV-11,18-NOV-11,Mohamed,,fr,70.30.185.19,philben303@bell.net,14023586,000000121320327,5,5,le service a éte excellent..MERCI,5
286700,19-NOV-11,17-NOV-11,Rain,,en,74.14.25.107,estaneff@sympatico.ca,14004582,000000121299265,4,5,Nothing,4
286701,19-NOV-11,18-NOV-11,Juan,,en,70.30.145.131,olivia.nogard030@sympatico.ca,14023146,000000121336655,4,4,,5
286702,19-NOV-11,18-NOV-11,Sean,,en,70.55.37.251,bosko@bell.net,14015200,000000121318264,1,1,,1
286703,19-NOV-11,15-NOV-11,Henry,,en,70.54.34.216,james.oswald@sympatico.ca,13981060,000000121249136,3,2,Trouble was back the next day but was resolved by another tech,4
286704,19-NOV-11,18-NOV-11,Katelyn,,en,184.147.33.37,Laszlo.Mayer@bell.net,14013652,000000121321661,5,5,"Nothing needed to be better.

Questions were answered, issues were resolved.

Thank you",5
286705,19-NOV-11,09-NOV-11,Tathiana,,en,174.95.87.180,robelisa@bell.net,13926702,000000121134566,4,4,I should have called earlier and not waiting for a bell rep to respond on my log in problem.,5
286706,19-NOV-11,17-NOV-11,Alexandra,,en,69.158.67.160,mariedon61@sympatico.ca,14008650,000000121313808,5,5,"Really no improvement can be made.
The rep was polite, even kindly, and very patient. The follow up was perfect and we are very pleased with his thorough approach. He even waited on line to verify. 10 0f 10. Name:Alexander????",5
286707,19-NOV-11,18-NOV-11,Samuel,,en,50.101.226.39,BLUNDON_2@sympatico.ca,14013536,000000121320240,5,5,Sam was great.  But don't get carried away with the recommendation bit just because one employee was really helpful. Get your customer service back in CANADA.,
286708,19-NOV-11,18-NOV-11,Emely,,en,174.92.247.134,vito.clarizio@sympatico.ca,14026584,000000121321402,3,2,still having problems connecting with internet ,2
286709,19-NOV-11,18-NOV-11,Chantal,,en,74.14.56.209,dpride151@sympatico.ca,14017096,000000121325649,5,5,"Nothing 
I will know better after the 27th of November when my next billing period begins.",5
286710,19-NOV-11,18-NOV-11,Jack,,en,64.229.25.133,newcamfam@sympatico.ca,14022912,000000121331497,5,3,HELPED ME LOAD A NEW BROWSER...,4
286711,19-NOV-11,18-NOV-11,Mario,,en,70.54.32.235,peterpascale@sympatico.ca,14023558,000000121320755,2,4,Have people who can actually be understood    in english ,2
286712,19-NOV-11,18-NOV-11,Mathew,,fr,70.51.6.183,jean-pierre.ratelle@sympatico.ca,14019386,000000121329805,5,5,,5
286713,19-NOV-11,18-NOV-11,Luis,,en,174.89.129.182,tterada@sympatico.ca,14026346,000000121321845,5,5,Can't think of anything.,5
286714,19-NOV-11,18-NOV-11,Gabriel,,en,74.14.98.245,fenp@sympatico.ca,14017706,000000121324588,2,1,"The technical support individual Gabriel could have stayed on the conference call he initiated with Microsoft, but he remotely took control .of my PC and left us hanging, ",2
286715,19-NOV-11,18-NOV-11,Andrew,,en,65.94.176.145,dsd@sympatico.ca,14017140,000000121322835,5,5,"There was nothing better  that could have been done, because       everything was just perfect!",5
286716,19-NOV-11,18-NOV-11,Hssen,,fr,174.93.198.71,simardjacqueline@sympatico.ca,14025270,000000121329428,4,4,"ME REDONNER INTERNET HAUTE VITESSE ! JE L'AI PERDU CAR UNE PERSONNE QUI TRAVAIL CHEZ VOUS M'A MAL RENSEIGNÉ, DEPUIS IL N'Y A PLUS DE CE SERVICE DANS MON CARTIER ,TRÈS TRÈS DÉÇU  MERCI ",4
286717,17-NOV-11,16-NOV-11,Mohamed Ali,,fr,70.48.26.164,marckmc@bell.net,13996038,000000121277447,5,5,,5
286718,17-NOV-11,16-NOV-11,Sarry,,en,70.51.75.166,laurine.kovacs@sympatico.ca,13995252,000000121279875,5,5,,5
286719,17-NOV-11,16-NOV-11,Liza,,en,174.91.13.19,h.nielsen@sympatico.ca,13993098,000000121275397,5,5,,5
286720,20-NOV-11,18-NOV-11,Mark,,en,70.27.96.208,dshowitt@sympatico.ca,14017148,000000121327103,4,4,The original set up date was scheduled for the 11th of Nov. Highly confusing fiasco to say the least. ,3
286721,20-NOV-11,19-NOV-11,Priya,,en,70.27.130.61,nickdemy@sympatico.ca,14033478,000000121343958,5,5,Technicians are arriving today to test the lines because of recurring signal problems that are possibly related to losses of signal.,5
286722,20-NOV-11,19-NOV-11,Mauricio,,fr,70.26.241.50,am.normand@sympatico.ca,14027688,000000121349497,4,5,"Le tout à été très bien expliqué, avec de la patience.  MERCI.",5
286723,20-NOV-11,19-NOV-11,Lise,,fr,184.144.217.164,monique.asselin@bell.net,14033288,000000121342528,5,4,,4
287215,18-NOV-11,15-NOV-11,Sowjanya,,en,184.145.110.176,frank.devine@sympatico.ca,13979826,000000121259810,2,2,conversation needs to be slower so that the agents accents can be understood clearly.(no repeating would then be necessary) ,3
287216,18-NOV-11,17-NOV-11,Cecelia,,en,174.95.92.23,premala.bala@bell.net,14010472,000000121299092,4,5,i should have garthered information before i phone to bell,5
287217,18-NOV-11,16-NOV-11,Josue,,en,76.71.60.249,djtc@sympatico.ca,13991630,000000121288733,5,5,"none, Josue did a great job",5
287218,18-NOV-11,16-NOV-11,Henry,,en,70.27.156.85,kateted@sympatico.ca,13994774,000000121288440,5,5,,4
287219,18-NOV-11,17-NOV-11,Hector,,en,76.64.231.225,victor.tryl@sympatico.ca,14012954,000000121291923,1,1,Have a better qualified person respond to the issue,1
287220,18-NOV-11,17-NOV-11,Milo,,en,76.64.231.225,victor.tryl@sympatico.ca,14012956,000000121296921,5,5,This was the same issue I had called about earlier in the day and which was not resolved by the first person. On this call your person knew what to do and assisted me quickly and effectively,5
287221,18-NOV-11,17-NOV-11,Naveenkumar,,en,174.93.70.27,craig.batte@sympatico.ca,14003460,000000121311198,5,5,naveem was excellent. If only all your reps were as polite and knowledgeable you would have a great buisness!,5
287222,18-NOV-11,17-NOV-11,Deepak,,en,184.147.233.138,grises@sympatico.ca,14005528,000000121308085,5,5,I can't think of anything. I was very impressed with the speed and accuracy of the call,5
287223,18-NOV-11,17-NOV-11,Alun,,en,65.95.154.54,pepab@sympatico.ca,14010198,000000121306828,4,4,,4
287224,18-NOV-11,17-NOV-11,Heithem,,fr,69.156.85.176,motus@sympatico.ca,14009464,000000121309134,5,5,Le conseiller a été excellent,4
287225,18-NOV-11,17-NOV-11,Lorraine,,en,69.156.2.186,lise398@sympatico.ca,14008064,000000121311109,5,5,nothing,5
287226,18-NOV-11,07-NOV-11,Prem,,en,65.95.187.133,wlmcc@sympatico.ca,13904368,000000121079238,4,4,,3
287227,18-NOV-11,14-NOV-11,Souhail,,fr,74.15.229.98,richardc2@sympatico.ca,13974028,000000121234540,5,5,,5
287228,18-NOV-11,17-NOV-11,David,,en,70.24.180.240,rubylorne@sympatico.ca,14011320,000000121296489,5,5,,5
287229,18-NOV-11,17-NOV-11,Mohammed,,en,174.88.83.52,terry.windle@sympatico.ca,14012542,000000121314490,5,5,,5
287230,18-NOV-11,17-NOV-11,Helmi,,fr,67.68.168.253,dfortin11@bell.net,14003974,000000121307129,5,5,rien de plus,5
287231,18-NOV-11,16-NOV-11,Juan,,en,70.50.56.41,stephanie.krajacic013@sympatico.ca,13999676,000000121287392,5,5,Nothing Juan was great.,5
287232,18-NOV-11,14-NOV-11,Jamel,,fr,174.92.243.99,andregine@sympatico.ca,13967428,000000121225742,5,5,tout à bien fonctionné avec votre représentant,5
287233,18-NOV-11,16-NOV-11,Linda,,en,70.31.12.144,m.amodio@sympatico.ca,13995824,000000121290234,5,5,,5
287234,18-NOV-11,17-NOV-11,Nabiha,,fr,65.94.3.203,clabou@sympatico.ca,14003256,000000121291984,4,4,J'aurais aimé être informé dès le début que le trouble était dû au fait qu'il y avait des travaux dans mon secteur. Je devais partir après l'appel et je suis revenue seulement le 18 novembre vers 22 heures et le service était revenu. Je n'ai pas pu constater combien de temps mon service internet a été interompu,4
287235,18-NOV-11,17-NOV-11,Insaf,,fr,64.228.83.131,p.a.landreville@sympatico.ca,14009960,000000121301106,,,"SANS MEN AVISER ON A RETIRE $5.00 SUR MA CARTE DE CREDIT LE MEME JOUR OU JAI FAIT UN CHANGEMENT DE NUMERO DE CARTE DE CREDIT........
MAVEZ VOUS CHARGÉ DES FRAIS?? POUR CE  CHANGEMENT, LE SEUL EN+OU- 15ANS?
UNE REPONSE SVP",
287236,19-NOV-11,15-NOV-11,Julie Anne,,en,65.92.33.138,pjcurtin@sympatico.ca,13985220,000000121265154,4,3,,5
287237,19-NOV-11,15-NOV-11,Karingula,,en,65.92.33.138,pjcurtin@sympatico.ca,13985222,000000121265973,5,4,,5
287238,19-NOV-11,18-NOV-11,Suresh,,en,70.48.210.201,lynne.muia@sympatico.ca,14021426,000000121337880,3,4,Be able to determine an outage without putting me on hold for 10 minutes.  Then tell me with certainty that there really is an outage.,2
287239,19-NOV-11,18-NOV-11,Kalthoum,,fr,70.52.107.135,va2ls@sympatico.ca,14026412,000000121328049,4,4,Pourquoi doit on faire notre numéro de téléphone sur le clavier en partant et par la suite lorsque quelqu'un nous réponds il faut lui redonner notre numéro?,4
287240,19-NOV-11,18-NOV-11,Merfy,,en,70.31.57.148,kasselin@sympatico.ca,14020316,000000121317705,5,5,,4
287241,19-NOV-11,09-NOV-11,Chandler,,en,70.31.57.148,kasselin@sympatico.ca,13923430,000000121127205,5,5,,4
287242,19-NOV-11,18-NOV-11,Deepthi,,en,76.68.6.93,connie4u@sympatico.ca,14016158,000000121333313,3,3,not sure!!,4
287243,19-NOV-11,18-NOV-11,Sumithra,,en,76.64.211.211,ryeang@sympatico.ca,14024722,000000121315460,5,5,,5
287244,19-NOV-11,18-NOV-11,Michael,,en,70.24.92.247,labbates@sympatico.ca,14020717,000000121332547,5,5,,4
287245,19-NOV-11,18-NOV-11,Nicole,,en,64.231.26.11,neil.lester@sympatico.ca,14022880,000000121326369,4,4,"The service representative, not surprisingly, could not explain how a modem lease cost for a modem that doesnt exist can go up over time with no notice to the client",1
287246,19-NOV-11,18-NOV-11,Marco,,en,70.51.59.24,taybos@sympatico.ca,14025872,000000121332172,4,2,My original problem (weak wireless signal) perists. Solving this would have significantly improved my experience!,2
287247,19-NOV-11,18-NOV-11,Samuel,,en,70.54.0.188,jdknebula@sympatico.ca,14019360,000000121339817,5,5,nothing,5
287248,19-NOV-11,18-NOV-11,Mary Anne,,en,184.144.45.229,bev_kehoe2@sympatico.ca,14014986,000000121321446,4,4,,5
287249,19-NOV-11,17-NOV-11,Maher,,fr,70.53.140.53,denis396@sympatico.ca,14003898,000000121304775,2,2,etre plus patient,5
287250,19-NOV-11,18-NOV-11,Mohammed shafeeq,,en,184.145.111.131,lyne.elephant@sympatico.ca,14021424,000000121339029,3,1,the person I spoke with did not know how to resolve my issue and had to escalate to senior team.,4
287251,19-NOV-11,18-NOV-11,Abir,,fr,76.68.169.28,raycayer@sympatico.ca,14024020,000000121318973,4,3,"Quand nous avons laissé notre conversation, la situation s'est reproduite et j'ai du rappeler. La personne était très patiente et très gentille",4
287252,19-NOV-11,17-NOV-11,Sinu,,en,50.101.89.218,sarah_jeff@bell.net,14011554,000000121295031,5,4,,4
287253,19-NOV-11,18-NOV-11,Sam,,en,184.145.32.56,pahollit@sympatico.ca,14023232,000000121327717,5,5,,4
287254,19-NOV-11,18-NOV-11,Romy,,en,64.228.148.28,stehlin1@sympatico.ca,14025586,000000121327113,4,5,"My enquire turned out to be an issue with my computer rather than an Bell internet problem. Your tech. rep. could not solve my problem. not her fault. On my request I was transfered to a supervisor, who had my problem solved in two minutes. Thank you very much. I stress this was not a Bell problem in the first place.",5
287733,17-NOV-11,16-NOV-11,Bobbie-Jo,,en,64.228.136.21,dbheng@sympatico.ca,13991370,000000121279477,4,4,,4
287734,17-NOV-11,16-NOV-11,Roy,,en,70.48.110.129,rosablanca@sympatico.ca,13998734,000000121273298,5,5,,4
287735,17-NOV-11,16-NOV-11,Mark,,en,76.70.105.198,khward@bell.net,13994950,000000121271750,4,3,Provided the same level of competence back in February 2011 when I first reported problems with my Internet connection,3
287736,17-NOV-11,15-NOV-11,Wissem,,fr,50.101.176.59,fafard.yvon@sympatico.ca,13979638,000000121252227,1,1,"reduire de beaucoup le temps passe en ligne a attendre une une personne,multiplier le nombre de telephoniste et enfin avoir des telephonistes plus competentes qui nous refere au bon departement.",3
287737,17-NOV-11,16-NOV-11,Luis,,en,70.26.124.133,lindasonya@sympatico.ca,13995470,000000121286736,5,5,"excellent experience
remotely done in minutes
pleasant customer service - needs no improvement",5
287738,17-NOV-11,16-NOV-11,Lisa,,en,74.14.2.105,wgrabowski@sympatico.ca,14000686,000000121268957,4,4,Lisa was third person i talked to. other two were not helpfull & passed me on to someone else. I was on phone for approx. 45 min. your flyer gave a phone # which i used but did not put me to person to answer my questions bell customer service sucks,2
287739,17-NOV-11,16-NOV-11,Mauricio,,en,76.66.91.233,tpapps@bell.net,14000270,000000121289024,5,5,,5
287740,17-NOV-11,16-NOV-11,Asma,,fr,65.94.253.140,n.angus@sympatico.ca,13997112,000000121270023,2,2,,3
287741,17-NOV-11,16-NOV-11,Ronald,,en,70.30.132.73,rjcamp@bell.net,13998520,000000121282602,5,5,n/a,5
287742,17-NOV-11,16-NOV-11,Kranti Bose,,en,74.15.224.226,joseph.bowe@sympatico.ca,13994412,000000121270542,5,5,nothing,5
287743,17-NOV-11,16-NOV-11,Grant,,en,76.69.11.12,joolz@sympatico.ca,13994396,000000121288349,5,5,nothing - the fellow who helped me was great !,5
287744,17-NOV-11,15-NOV-11,Marc-andre,,en,204.138.85.6,kevincranley@sympatico.ca,13982208,000000121250878,3,2,Get it right the first time. Allow employees's to contact clients via email with updates etc.,1
287745,17-NOV-11,16-NOV-11,Juliio,,en,174.95.91.222,chummar@sympatico.ca,13990705,000000121285570,5,5,Internet speed is still slow and has to be improved,5
287746,17-NOV-11,16-NOV-11,Katelyn,,en,70.50.201.16,ray.fagnou1@sympatico.ca,13998240,000000121281907,5,4,,3
287747,17-NOV-11,16-NOV-11,Vijay,,en,69.157.23.48,max-com@bell.net,13996376,000000121280079,4,4,none,4
287748,17-NOV-11,16-NOV-11,Fida,,fr,174.88.182.123,boulangc@sympatico.ca,13990036,000000121267744,4,5,,5
287749,17-NOV-11,16-NOV-11,Marc,,en,184.145.101.96,hmmcdow@sympatico.ca,13993354,000000121278700,5,5,,5
287750,17-NOV-11,16-NOV-11,Liza,,en,174.91.55.245,stanwitczak@sympatico.ca,13999622,000000121270606,4,3,Liza transferred me to different person,3
287751,17-NOV-11,16-NOV-11,Marouen,,fr,174.91.245.132,pierre.marchi@sympatico.ca,13997824,000000121290576,3,5,"Corriger le problème plus apidement, SANS prendre le contrôle de mon ordinateur, puisque le problème était dans un de vos serveurs, d'après votre technicien.",2
287752,17-NOV-11,16-NOV-11,Gloria,,en,50.101.148.110,jcrawfordreid@sympatico.ca,13993908,000000121275042,1,1,Provide me with a satisfactory download speed,1
287753,17-NOV-11,16-NOV-11,Andrew,,en,70.24.151.79,janemullen@sympatico.ca,13993804,000000121271447,5,3,"I was given a previous quote for internet reduced rates, and then later found out that, that wasn't possible because my area doesn't accomodate high speed service.  This is really frustrating, as I called to lower my cost of my bundle service, and was given a quote and ended up with a $30.00 reduction instead of $60.00.  Cogeco offered same service for the $60.00 reduced rate, and I don't understand why they can offer me this but a company I have been a loyal customer can't follow through on their quoted prices????? 
",3
287754,17-NOV-11,04-NOV-11,Stephane,,en,65.95.250.78,davidjross@sympatico.ca,13866368,000000121033906,5,5,The Bell modem box was asked for on Friday and it arrived Monday! It works as promised. Thanks. David Ross.,5
287755,17-NOV-11,15-NOV-11,Ron,,en,74.15.253.80,jeffandsheryl@sympatico.ca,13981354,000000121254871,5,5,Can't think of anything.,5
287756,17-NOV-11,16-NOV-11,Alonia,,en,64.229.187.22,amir.bhatti@bell.net,13989134,000000121286447,5,5,Super service!!,5
287757,17-NOV-11,14-NOV-11,Mark,,en,76.64.13.200,canoodle@sympatico.ca,13968170,000000121233071,4,4,"My representative Elvin did a good job of resolving my issue and giving me options.  

I was considering changing carriers as I have been a long standing customer with Bell and don't feel I am kept up to date with changes in plans that would give me better service and better pricing.

Elvin made it a positive experience. ",4
287758,17-NOV-11,16-NOV-11,Carmen,,en,74.12.149.198,willhelmb@sympatico.ca,14000728,000000121269458,5,5,,5
287759,17-NOV-11,16-NOV-11,Rene Jose,,en,184.147.39.97,sandracharlesbassett@sympatico.ca,13999032,000000121289391,4,4,Very courteous responders,3
287760,17-NOV-11,15-NOV-11,Thorat,,en,174.94.74.23,sinbax@sympatico.ca,13986716,000000121252658,4,4,,5
287761,17-NOV-11,16-NOV-11,Mohamed,,fr,70.53.137.86,claudette.therrien@sympatico.ca,13990782,000000121280692,4,4,Le tout s'est bien déroulé.,4
287762,17-NOV-11,16-NOV-11,Brent,,en,76.64.149.10,jphulme@bell.net,13994452,000000121285507,5,5,,5
287763,17-NOV-11,17-NOV-11,,,en,174.95.15.142,,,,5,5,,4
287764,17-NOV-11,16-NOV-11,Mustapha,,fr,70.24.251.177,amansour11@sympatico.ca,13989110,000000121277546,4,5,,5
287765,17-NOV-11,16-NOV-11,Ali,,en,184.144.51.178,lhele@sympatico.ca,13995410,000000121270863,5,5,,5
287766,17-NOV-11,13-NOV-11,Mehdi,,fr,67.68.59.143,denyse.lepage@sympatico.ca,13961896,000000121212493,4,1,J'aurais aimé pouvoir voir mes courriels de Sympatico avec Windows Live et Bell ne fait cela.,4
287767,17-NOV-11,15-NOV-11,Cath,,en,76.69.136.22,swthomas@sympatico.ca,13987186,000000121251071,3,3,please see comments on (reference 121248841.  This person was helpful and knowledgeable but the journey to speak with him was a pain in the ass.,1
287768,17-NOV-11,16-NOV-11,Mohammed,,en,69.159.72.118,lynnvwilson@sympatico.ca,13995812,000000121288437,5,4,Mohammed was very helpful and pleasant to deal with. ,5
287769,17-NOV-11,16-NOV-11,Tracy,,en,174.95.144.199,jvrieling@sympatico.ca,13994636,000000121278710,5,5,not too much the young lady was very pleasant,5
287770,17-NOV-11,16-NOV-11,Harathi,,en,70.50.179.226,david.talarico@sympatico.ca,13991314,000000121273501,3,2,I frequently cannot hear the person I'm talking to on the phone. This only happens with Bell! The recorded messages come through load and clear but them the live person comes on the line and I can't hear them. I really have to struggle. ,3
287771,17-NOV-11,17-NOV-11,Carlton,,en,70.29.30.144,jrhind1@sympatico.ca,13994492,000000121290855,5,5,,4
287772,17-NOV-11,16-NOV-11,Prem,,en,65.95.181.178,bemercer@sympatico.ca,13989722,000000121268543,5,5,,4
288305,19-NOV-11,18-NOV-11,Serina,,en,174.94.36.34,jamesnoel@sympatico.ca,14019234,000000121335392,5,5,,4
288306,19-NOV-11,18-NOV-11,Gerold,,en,70.55.133.88,roy.kingston@sympatico.ca,14024620,000000121317973,5,4,,5
288307,19-NOV-11,17-NOV-11,Rowena,,en,76.69.131.252,a.nita@sympatico.ca,14001378,000000121297334,5,5,,5
288308,19-NOV-11,17-NOV-11,Jordan,,en,70.55.137.53,ianhadida@sympatico.ca,14006018,000000121314071,5,5,The experience should havenever happend in  the first place.  I still do not know why or how my accont was disactivated. ,1
288309,19-NOV-11,18-NOV-11,Welid,,fr,67.71.181.222,taillongiguere@sympatico.ca,14025832,000000121328981,5,5,Avoir une facture correcte sans avoir à appeler au 2 mois.,3
288310,19-NOV-11,18-NOV-11,Med Hedi,,fr,76.67.91.2,raymondlatendresse@sympatico.ca,14024044,000000121325435,4,4,,4
288311,19-NOV-11,17-NOV-11,Mohamed Amine,,fr,76.67.194.220,amedfortin@bell.net,14001754,000000121296818,5,5,,5
288312,19-NOV-11,17-NOV-11,Reuben,,en,24.235.162.23,cindyray13@sympatico.ca,14003238,000000121310167,3,2,"I would perfer to speak with a representative in Canada. Altough the rep was polite and helpful I find it very difficult to understand the Indian accent. 

Also this was a second call about the modem problem I was to receive a new modem 4 weeks ago I found that the order was not properly processed and now I am waiting up tp 5 business days again. ",3
288313,19-NOV-11,18-NOV-11,Sam,,en,64.229.93.87,mooregang5@sympatico.ca,14022640,000000121316414,4,4,,4
288314,19-NOV-11,18-NOV-11,Sergio,,en,69.157.38.84,m.s.howles@sympatico.ca,14021482,000000121337004,5,5,,5
288315,19-NOV-11,18-NOV-11,Martina,,en,174.91.112.10,masters@sympatico.ca,14022008,000000121338506,3,4,Have a much shorter waiting time before a live agent talks to a customer.,4
288316,19-NOV-11,18-NOV-11,Ashley,,fr,174.89.164.2,peter.fibi@sympatico.ca,14023526,000000121322410,4,4,,4
288317,19-NOV-11,17-NOV-11,Rain,,en,70.51.164.135,re_leblanc98@sympatico.ca,14010738,000000121301671,3,3,I sure never had to make the call.  My previous call wasn't handled satisfactory.  It is disappointing to feel after all my years of using Bell to have to repeat calls.,2
288318,19-NOV-11,18-NOV-11,Ashley,,en,174.95.234.213,bmcafee@sympatico.ca,14015114,000000121321465,5,5,,5
288319,19-NOV-11,18-NOV-11,Insaf,,fr,76.26.46.25,fredledoux@sympatico.ca,14017908,000000121326563,4,4,,5
288320,19-NOV-11,17-NOV-11,Jeffery,,en,184.147.56.142,domenic.amato@bell.net,14004118,000000121311777,4,4,,5
288321,19-NOV-11,13-NOV-11,Jordan,,en,174.92.48.155,chriskimemma@bell.net,13961482,000000121217236,5,5,,4
288322,19-NOV-11,18-NOV-11,Shawn,,en,99.253.13.120,helgor@sympatico.ca,14018716,000000121335310,5,4,"Nothing.  ...  Your rep was very polite, patient and quickly led me to the correct method to solve my problem.",5
288323,19-NOV-11,16-NOV-11,Nejib,,fr,70.30.180.90,dany_4@sympatico.ca,13991240,000000121283232,5,4,,4
288324,19-NOV-11,18-NOV-11,Manoranjith,,en,70.31.43.3,hfishleigh@sympatico.ca,14018754,000000121318081,4,4,,4
288325,20-NOV-11,17-NOV-11,Sarry,,fr,70.26.247.158,urs.thomas@bell.net,14012860,000000121311525,5,5,"Concernant question 4 (pour ""Bell"") oui très satisfait pour pour téléphone et Internet, mais problèmes avec TV.

Le soutien technique pour Internet était excellent.",3
288326,20-NOV-11,18-NOV-11,Mouna,,fr,70.29.153.136,lise.aubin21@sympatico.ca,14021112,000000121328638,5,4,"La représentante Mouna a été d'une grande gentillesse, patiente et elle a essayé différentes choses pour trouver une solution.  Elle a commandé un nouveau modem que j'ai reçu samedi matin, le 19 nov. Excellent service.     ",4
288327,20-NOV-11,19-NOV-11,Cesar,,en,70.29.58.65,kkoncz@sympatico.ca,14031952,000000121342583,3,1,"I found out some months ago, but your representative confirmed that if you have multiple email accounts within Windows Live Mail, your messages always sent from your sympatico account regardless you want to send it from a third party email account. That is unacceptable and I am considering to switch to Rogers once I find out the situation with them.",2
288328,20-NOV-11,19-NOV-11,David,,en,97.73.64.173,emily.cain@sympatico.ca,14029860,000000121341761,5,5,"David figured out that since I had switched from dial-up to a satellite internet feed I'd need a new password for FTP to access my Sympatico website, and gave me a new password.   But this survey only allowed me to report on two phone calls, and I made at least eight, and thought that this survey would allow me to report on the unsuccessful ones, which included two unnecessary switches to the paid website person (who just sighed--this probably happens to her all the time!), and a lot of runaround.  Then, finally, I found DAVID and he gave me a new password!  ",5
288329,20-NOV-11,19-NOV-11,Julio,,en,70.24.178.234,nincheri@sympatico.ca,14033514,000000121351116,5,5,,5
288330,20-NOV-11,19-NOV-11,Ali,,en,184.145.21.173,m7tiger@sympatico.ca,14032534,000000121343222,4,3,,5
288331,20-NOV-11,19-NOV-11,David,,en,184.145.21.173,m7tiger@sympatico.ca,14032536,000000121343238,4,4,,5
288332,20-NOV-11,19-NOV-11,Richard,,en,70.24.179.69,nkrasner@sympatico.ca,14033522,000000121341996,5,5,He shouldn't have tried to sell me an aDditional service,4
288333,20-NOV-11,19-NOV-11,P Senthil,,en,70.52.144.96,AdrianneOD_007@bell.net,14027156,000000121343597,5,5,,5
288334,20-NOV-11,19-NOV-11,Sana,,fr,70.55.163.77,a.morissette002@sympatico.ca,14027344,000000121340556,5,5,rien de plus,5
288335,20-NOV-11,19-NOV-11,Michael,,en,64.229.232.142,d.weltz@sympatico.ca,14029194,000000121345221,4,4,Ensured that the time I had to call Bell to resolve this same issue it would have been done and I didn't have to call about it this time.,4
288336,20-NOV-11,18-NOV-11,Bob,,en,69.159.46.135,mel-sen@sympatico.ca,14022168,000000121318016,5,5,MY CONTACT VERY HELPFUL AND I COULD UNDERSTAND HIM. TKS.,5
288337,20-NOV-11,19-NOV-11,Sudheer,,en,174.95.137.5,alcox@sympatico.ca,14027574,000000121340643,4,4,,3
288338,20-NOV-11,18-NOV-11,Med ali,,fr,67.70.146.86,m.a.veilleux@sympatico.ca,14021436,000000121331861,5,5,"ne parle pas fort

n a pas été cordial avec moi

je pognais les nerfs

je ne connais pas ça

disons que j ai aussi des troubles de santé mental

alors quand j appelle il serait bon d 'écrire une note dans mon dossier

je ne fuis pas chez vos compétiteur car vos services sont tres fiables et vos enmplyés sont tres compétents 

MERCI !",5
288339,20-NOV-11,19-NOV-11,Orlando,,en,64.228.214.119,jmlebel@bell.net,14031408,000000121346145,5,5,nothing,5
288340,20-NOV-11,19-NOV-11,Emely,,en,64.229.28.103,maura.finlay@sympatico.ca,14032846,000000121351656,5,4,,4
288341,20-NOV-11,19-NOV-11,Grace,,en,69.158.122.134,william.vince@sympatico.ca,14036042,000000121345896,5,5,,4
288342,20-NOV-11,19-NOV-11,Kamel,,fr,174.89.231.71,m.savage@sympatico.ca,14032524,000000121355233,5,5,Rien,5
288343,17-NOV-11,16-NOV-11,Rim,,fr,70.26.199.102,wickham1@sympatico.ca,14000708,000000121271990,5,5,Rien de plus tout est OK.,5
286724,20-NOV-11,19-NOV-11,Umesh,,en,76.67.112.110,whtglove@sympatico.ca,14036032,000000121353486,3,3,They got 1 of 2 emails set up on my blackberry  Still want the other one ,3
286725,20-NOV-11,18-NOV-11,Ricardo,,en,174.89.62.224,rawolfe@sympatico.ca,14024008,000000121324005,5,5,,4
286726,20-NOV-11,18-NOV-11,Arjuman,,en,76.67.5.184,fayelize@bell.net,14017682,000000121329192,5,5,nothing,5
286727,20-NOV-11,19-NOV-11,Jose,,en,70.24.178.12,brewerg@sympatico.ca,14028418,000000121342799,5,5,nothing,5
286728,20-NOV-11,19-NOV-11,Moez,,fr,67.71.183.42,guydeseve@sympatico.ca,14030596,000000121343291,5,5,,5
286729,20-NOV-11,19-NOV-11,Helmi,,fr,70.53.248.60,ovide.bastien@sympatico.ca,14033638,000000121352076,3,3,"Je suis un client de Bell depuis plus de 50 ans; j'ai toujours payé mes factures. Bell a décidé de me facturer au 461 Blvd Montcalm, Entrelacs, où se trouve mon chalet, au lieu de me facturer, comme d'habitude, au 4458 Garnier, Montréal. Suite à cette opération, que nous n'avions jamais demandé, Bell, se rendant compte que nous ne payions pas nos factures (chose que nous ignorions!) nous faisait parvenir des avis au 461 Blvd. Montcalm, une adresse pour laquelle nous avons aucun casier postal depuis fort longtemps. Hier, Bell a simplement coupé notre connexion Internet, pour faute de paiement. Cela nous a occasionné une perte de service de plusieurs heures, ainsi qu'environ une heure de tentatives de connexion, d'appels à Bell, etc. Comment recommander Bell à des amis après un tel service????? Si je fais une erreur, je devais la payer, et non la faire payer aux clients. Bell aurait dû nous donner au moins un mois gratuit, et non pas simplement éliminer des frais de retard, frais pour lesquels nous n'étions absolument pas responsable, n'ayant reçu aucune facture! Ceci dit, le conseiller, lui, a été fort compétent. L'erreur ne relève pas de lui.",1
286730,20-NOV-11,18-NOV-11,Jason,,en,184.145.87.71,djsteegstra@sympatico.ca,14016914,000000121323040,5,5,"Nothing to improve the service I received on Nov 18, but a general comment: the agents in New Brunswick are great!  I've dealt with them a few times and they have always been most helpful and knowledgable.  I HATE dealing with the agents in India.  I have had horrendous experiences with them, hours upon hours on the phone without resolution of my problems.  Please use more Canadian call centres.  It is much better for your customers and provides employment to Canadians.  The overseas centres are a detriment to Bell.",5
286731,20-NOV-11,19-NOV-11,Med Ali,,fr,76.67.157.55,dlamoureux000@sympatico.ca,14029570,000000121342485,5,5,,5
286732,20-NOV-11,15-NOV-11,Sandra,,en,74.12.234.213,caroldon@bell.net,13977868,000000121251335,,,make registering for 'MyBell' to receive electronic statements for home phone easier,3
286733,20-NOV-11,19-NOV-11,Akrem,,fr,70.30.211.230,jacquestremblay346@sympatico.ca,14031054,000000121348374,5,5,Rien d'autre,5
286734,20-NOV-11,19-NOV-11,Vijay,,en,74.14.22.57,merilynm@sympatico.ca,14032996,000000121343644,5,5,"this was the 3rd contact and 4th person I dealt with on the 19th and he was extremely patient and very competent in solving my problem by taking over my laptop and fixing the problem, which is what the first to 3rd should have done. ",4
286735,20-NOV-11,18-NOV-11,Zied,,fr,184.144.238.31,sgarneau005@sympatico.ca,14025088,000000121338998,5,4,"La personne a bien faite sont travail, le probleme est une pièce sur mon modem c'est attendre 48 h pour avoir. merci",4
286736,20-NOV-11,19-NOV-11,Carlos,,en,184.145.65.162,wdhiebert@sympatico.ca,14036002,000000121341287,3,2,,3
286737,20-NOV-11,14-NOV-11,Ahmed,,en,70.31.50.5,david.coles@sympatico.ca,13968822,000000121224122,1,3,Three business days for modem replacement is a joke when I am running a business that depends on internet connectivity.,1
286738,20-NOV-11,08-NOV-11,Stacey,,en,65.95.10.49,debby.vantorre@sympatico.ca,13907756,000000121115477,4,4,,4
286739,20-NOV-11,19-NOV-11,Darwin,,en,76.67.29.141,deedee48@sympatico.ca,14029416,000000121347381,4,4,,4
286740,20-NOV-11,17-NOV-11,Hatem,,fr,76.64.248.181,rene-roy@sympatico.ca,14010812,000000121308225,3,3,"parler a un canadien francais de chez nous...
",4
286741,20-NOV-11,19-NOV-11,Edwin,,en,174.93.55.60,bcummings@sympatico.ca,14028154,000000121352096,3,3,cancel the activation charge on my cell phone upgrade,3
286742,20-NOV-11,19-NOV-11,Imran,,en,65.95.15.55,e.vita-finzi@sympatico.ca,14029748,000000121348147,1,2,"Although your technician was easy to deal with, but after we rang off and I resumed working, the same problems came up, plus others.  I will have to call you again this morning when I have time.",2
286743,20-NOV-11,19-NOV-11,Lamya,,fr,67.68.212.152,gilles.charbonneau2@sympatico.ca,14030406,000000121341706,5,5,,4
286744,20-NOV-11,06-NOV-11,Ronald,,en,76.64.213.76,mwillert@sympatico.ca,13889822,000000121062425,4,5,  ,4
286745,20-NOV-11,18-NOV-11,Evan,,en,207.164.79.85,ntvaccaro@sympatico.ca,14023102,000000121329567,3,4,"Listening skills, not having customer transferred to 5 different people before resolving situation !",4
286746,20-NOV-11,19-NOV-11,William,,en,76.67.115.250,jhowieson_6@sympatico.ca,14031328,000000121343401,4,4,Being almost 80 I found it difficult to understand the agent's accent sometimes - not his fault and he was very patient.  Maybe speak a little slower?,4
286747,20-NOV-11,19-NOV-11,John,,en,69.158.65.246,prosserconsulting@sympatico.ca,14033990,000000121347326,5,5,,5
286748,20-NOV-11,11-NOV-11,Sam,,en,174.91.81.102,tajik@sympatico.ca,13950164,000000121171391,5,5,Talking to one agent for all my questions,5
286749,20-NOV-11,19-NOV-11,Niyaz,,en,184.147.232.140,tmicheli@bell.net,14035674,000000121354424,4,5,,5
286750,20-NOV-11,19-NOV-11,Chuck,,en,65.93.116.32,halbar@bell.net,14030632,000000121351574,5,5,"
 Nothing, everything is as I requested.

     Hal",5
286751,20-NOV-11,12-NOV-11,Houssem,,fr,70.48.123.180,ibrahim.w@bell.net,13954826,000000121197660,,,,
286752,20-NOV-11,19-NOV-11,Ronald,,en,74.12.242.117,codsong@sympatico.ca,14029028,000000121345276,5,5,,5
286753,20-NOV-11,19-NOV-11,Vijay,,en,174.88.83.58,den.bren.brass@bell.net,14029428,000000121356767,5,4,nothing,4
286754,17-NOV-11,16-NOV-11,Nagender,,en,70.31.108.238,m.loraine@sympatico.ca,13995846,000000121290105,5,5,"nothing, service was fast and efficent",5
286755,19-NOV-11,23-OCT-11,Quintin,,en,70.48.161.84,doughrty@sympatico.ca,13730201,000000120753491,5,5,not a thing thank you,5
286756,20-NOV-11,18-NOV-11,Carolina,,en,207.134.192.186,macalzonetti@bell.net,14021516,000000121336630,5,5,,4
286757,20-NOV-11,18-NOV-11,Francine,,fr,174.92.200.212,michel.rafferty@sympatico.ca,14022322,000000121330309,5,5,,5
286758,20-NOV-11,19-NOV-11,Ramzi,,fr,70.50.153.37,eheloua@sympatico.ca,14029804,000000121351733,1,1,,1
286759,20-NOV-11,25-OCT-11,Kanni,,en,70.29.235.125,camperdonald@sympatico.ca,13748960,000000120798688,2,2,"Speed up my internet conection.Your service is very poor.

Richard Donald",1
286760,20-NOV-11,14-NOV-11,Mario,,en,67.68.19.222,phil.macleod@sympatico.ca,13973632,000000121229127,5,5,All went well.  I am satisfied with the sexperience.,5
286761,20-NOV-11,19-NOV-11,Reina,,en,67.68.136.27,adahl@bell.net,14027442,000000121356375,5,5,Told me I won a free trip to anywhere in the world.,5
287255,17-NOV-11,15-NOV-11,John,,en,76.69.136.22,swthomas@sympatico.ca,13987188,000000121248841,2,1,"This call was regarding the 2nd increase in my internet service this year.  During the call the person indicated that there would be another increase in January, which would be the 3rd increase in less than 12 months.  The person's response was a ""canned"" corporate response that meant nothing to me and she couldn't answer why there were so many increases.  I then tried the on-line chat and had similarly poor results.  At times several lines of text were presented to me so I'm sure they were stock responses.  When I called him on this he said to call back and ask for something like the ""retention"" department.  I did this which led to a change in my service and price level is a decent result, however the path there was full of frustration and distrust.  It feels like you are trying to ""rip off"" your clients and only when you get them ""pissed off"" enough will you communicate something that sounds reasonable.  Three increases in 12 months - give me a break.  This is not a good way to run your business.  The main reason I stayed with Bell is that your main competition, Rogers, is just as bad.  If one of you gets there ""shit together"" with respect to customer service, you'll blow away all the competition.  I am confused as to why neither of you take a leadership position.",1
287256,17-NOV-11,16-NOV-11,Gloria,,en,184.147.127.235,brouwer12@sympatico.ca,13990124,000000121284874,3,,with good intentions you left us without a phone connection on Nov.11 and Nov.12.,4
287257,17-NOV-11,16-NOV-11,Marta,,en,64.228.148.202,mary.dwyer@bell.net,13996284,000000121272807,4,5,,4
287258,17-NOV-11,16-NOV-11,Ryan,,en,70.27.59.11,whitta@sympatico.ca,14000706,000000121268082,1,1,"None of the personel had any knowledge of how to resolve our issue.Please review the recordings of the 4x that we called in yesterday the 16th .. and please contact us if you have any questions. My thoughts are right now that we will not hear from anyone at Bell Regarding out total disatisfation..

Regards
Ann Whitley",1
287259,17-NOV-11,16-NOV-11,Asma,,en,174.95.154.237,brennie@bell.net,13990096,000000121281478,4,4,,4
287260,17-NOV-11,16-NOV-11,Ibrahim,,fr,70.30.157.181,j-drolet@sympatico.ca,13993602,000000121282057,5,5,,5
287261,17-NOV-11,16-NOV-11,Haythem,,fr,70.30.183.148,jacquespi@bell.net,13993708,000000121287604,4,4,,3
287262,17-NOV-11,16-NOV-11,Divya,,en,173.34.121.250,glenn.berry@sympatico.ca,13992896,000000121289104,5,5,"Suggest the work-around for my problem that I finally adopted; namely, connect my router to a different jack in my apartment.",5
287263,17-NOV-11,15-NOV-11,Cesar,,en,74.15.96.93,lindahughes@sympatico.ca,13982730,000000121244166,4,2,fix the speed of my computer. It is back down to 2.65 today so therefore the problem was not resolved. The technician that came was a very polite and professional person.,2
287264,17-NOV-11,16-NOV-11,Jamel,,fr,70.48.222.132,richardgendron@sympatico.ca,13998466,000000121271268,5,5,Rien de particulier.  ,5
287265,17-NOV-11,16-NOV-11,Ahlem,,fr,174.95.238.160,guindondanielle@sympatico.ca,13993046,000000121270915,2,4,,4
287266,17-NOV-11,16-NOV-11,Zulfiquar,,en,70.49.208.13,spitfires@sympatico.ca,13999546,000000121282518,3,2,Bell technicians giving telephone service should be fluent in the English language and avoid 'jargon' and technical terminology that is totally alien to your senior customers.,2
287267,17-NOV-11,01-OCT-11,Helmi,,fr,174.92.194.17,fleurant.leblanc@sympatico.ca,13469616,000000120275433,5,5,,5
287268,17-NOV-11,14-NOV-11,Stephanie,,en,76.69.22.58,maplehill2@sympatico.ca,13972260,000000121225357,5,5,"Keep Stephanie on the payrolol - shje is a good  representative of your company - He is knowlegeabe, efficient and very peronable",5
287269,17-NOV-11,16-NOV-11,Gregorio,,en,67.71.36.60,wgriffey@bell.net,14000688,000000121276843,5,4,not much,5
287270,17-NOV-11,16-NOV-11,Arjuman,,en,70.51.113.248,westpresbytery@bell.net,14000680,000000121280362,5,5,clearer speaking,5
287271,17-NOV-11,16-NOV-11,Andrew,,en,207.164.79.7,bmhall@sympatico.ca,13989970,000000121273973,5,4,"Nothing except the wait time on phone was a bit long and I do not know if you are having a problem servicing all your clients, or are you short of staff, but it seem's to be a common problem in most businneses these days that we are put on hold while we are told many options we have to select from just wasting more time on the customer's behalf, been with Bell a long time not likely to change. 
",4
287272,17-NOV-11,15-NOV-11,Keerthi,,en,70.31.50.101,p.stager@sympatico.ca,13984812,000000121243369,3,2,"The problem was caused by a local neighbourhood outage -- and was in no way related to my computer or modem status. The first step in addressing the inquiry should have been to check to see if there had been any other serviceability reports called in and whether the local service department was aware of other reports or already out in the field responding to them. Such a first step would have saved time in trying to check out my personal system. The offer was made to replace the modem but this also would not have been viewed as an necessary option if the service status in the neighbourhood had been checked first. With telephone repair calls, the first response is usually to see if there are other residents with the same problem. This was not done in the present case. It may be the case that this kind of information is not available to technical representatives who respond initially. However, the technical representative in this case deserves credit for eventually transferring my call to a local technical representative -- who was aware of the area outage and advised me that the internet connection would be restored in an hour or two.  ",5
287273,17-NOV-11,16-NOV-11,Thierry,,fr,74.57.204.37,mpru39@sympatico.ca,13996988,000000121279442,5,5,,4
287274,17-NOV-11,05-NOV-11,Ahmed Ramy,,fr,76.65.81.142,mpmaltais@sympatico.ca,13882382,000000121042688,4,4,,4
287275,17-NOV-11,06-NOV-11,Sayeeduddin,,en,174.95.27.93,vgoldman@sympatico.ca,13891578,000000121057804,5,5,Completely Satisfied with the resolving of my issue,5
287276,17-NOV-11,16-NOV-11,Wissem,,fr,70.29.198.235,lterro@sympatico.ca,13995694,000000121276516,4,3,,4
287277,17-NOV-11,16-NOV-11,Mohamed,,fr,70.30.205.65,berlau@sympatico.ca,13989764,000000121289050,4,4,,4
287278,17-NOV-11,07-NOV-11,David,,en,174.92.12.229,indacoon@sympatico.ca,13896964,000000121073674,4,4,,4
287279,18-NOV-11,16-NOV-11,Christopher,,en,70.53.209.83,girltalkgloria@sympatico.ca,13992842,000000121277605,5,5,nothing more. thank you,5
287280,18-NOV-11,15-NOV-11,Karen,,en,207.164.79.9,toni.bianchi@sympatico.ca,13987616,000000121253179,4,4,,5
287281,18-NOV-11,16-NOV-11,Rehana,,en,174.92.94.50,bharpin@sympatico.ca,13989826,000000121288381,4,4,,5
287282,18-NOV-11,17-NOV-11,Irfan,,en,67.70.38.217,christou1@sympatico.ca,14003204,000000121294509,5,3,Could have reduced my monthly internet charge,5
287283,18-NOV-11,17-NOV-11,Anusha,,en,184.147.38.69,dmaxmedia@sympatico.ca,14004098,000000121293707,1,1,Endeavour to investigate the nature of the problem,3
287284,18-NOV-11,17-NOV-11,Keith,,en,76.70.112.208,pridi@sympatico.ca,14010482,000000121312733,5,4,,5
287773,17-NOV-11,14-NOV-11,Rowena,,en,68.69.128.67,dgrant45@sympatico.ca,13969030,000000121224205,3,3,"I called into both Sympatico and Bell TV, the call to TV went well the other not so well.  To explain, I am a Bell Aliant employee.  My Teir B is paying for the competition's fibre installed to my home as a test, it is for a 2 year term. I explained this over the phone and mentioned that I wanted to maintain my sympatico email ID; but was not sure I needed to be paying for the high speed DSL service since I was working on the competitor's fibre.  It was explained that there would be a $25 downgrade fee applied to my line, and only after the order was processed was it mentioned that there was vertually no cost savings at all, it this was mentioned straight up at the first of the conversation I would have manitained the service; but I was upset whe did not mention this until after she processed that I just shook my head in disbelief and wanted to be done with her.  ",5
287774,17-NOV-11,16-NOV-11,Cristobal,,en,64.231.81.52,colin.miller@sympatico.ca,13990876,000000121273142,5,5,,5
287775,17-NOV-11,14-NOV-11,Raj,,en,68.69.128.67,dgrant45@sympatico.ca,13969032,000000121224437,3,3,"I called into both Sympatico and Bell TV, the call to TV went well the other not so well.  To explain, I am a Bell Aliant employee.  My Teir B is paying for the competition's fibre installed to my home as a test, it is for a 2 year term. I explained this over the phone and mentioned that I wanted to maintain my sympatico email ID; but was not sure I needed to be paying for the high speed DSL service since I was working on the competitor's fibre.  It was explained that there would be a $25 downgrade fee applied to my line, and only after the order was processed was it mentioned that there was vertually no cost savings at all, it this was mentioned straight up at the first of the conversation I would have manitained the service; but I was upset whe did not mention this until after she processed that I just shook my head in disbelief and wanted to be done with her.  ",5
287776,17-NOV-11,16-NOV-11,Kanchumarthi,,en,69.158.149.160,jmbyers@sympatico.ca,13994216,000000121283123,1,1,the tape recording set up by bell is time consuming ,1
287777,17-NOV-11,04-NOV-11,Sharon,,en,206.18.106.204,sommerville78@sympatico.ca,13874778,000000121036956,5,5,,4
287778,17-NOV-11,16-NOV-11,Andrew,,en,174.88.6.2,pmoore2799@bell.net,13997920,000000121274478,1,1,give me options,1
287779,17-NOV-11,16-NOV-11,Carlos,,en,174.94.19.7,s.finkbeiner@sympatico.ca,13998902,000000121288483,5,5,,5
287780,17-NOV-11,16-NOV-11,Diego,,en,174.89.55.228,susan.biggar@sympatico.ca,13999814,000000121279509,5,5,WAS PERFECT,5
287781,17-NOV-11,16-NOV-11,Sam,,en,70.54.105.70,bob_little@bell.net,13989994,000000121283638,5,5,"Nothing, everything solved, Thankyou",5
287782,17-NOV-11,16-NOV-11,Alfredo,,en,67.68.136.123,glenbannon@sympatico.ca,13992892,000000121290211,5,5,it was perfect,5
287783,17-NOV-11,16-NOV-11,Sarra,,fr,70.30.151.201,jean-marc.lacouline@sympatico.ca,13993950,000000121274097,5,5,,5
287784,17-NOV-11,16-NOV-11,Amy,,en,69.158.97.214,phoebe.smith@sympatico.ca,13997778,000000121279503,5,5,"Less wait time on the phone, and the music was very annoying!",5
287785,17-NOV-11,16-NOV-11,Ameer,,en,70.27.49.237,edflora@sympatico.ca,13991904,000000121269806,1,,"when i called in October made changes to my account from the loyalty dept they told me that all the credits would appear on Novembers bill which did not happen they tell me now it takes 2 months to get this credit so now i am looking at getting this resolved HOPEFULLY in January now because of your 2 month cycle, i have better things to do than to be on the phone with bell every month because of your screw up i am very unhappy and dissatisfied with how this was handled all the credits should have been applied when i spoke to you this last time on November 16/11 ",3
287786,17-NOV-11,15-NOV-11,Max,,en,174.94.13.84,sdsouza_1@sympatico.ca,13986484,000000121259807,5,5,Nothing I could think of.,5
287787,17-NOV-11,16-NOV-11,Edward,,en,70.27.59.37,june.moreira@sympatico.ca,13994612,000000121288411,5,5,I'm happy to be back on track - that's the main thing.,5
287788,17-NOV-11,16-NOV-11,Kevin,,en,74.12.116.166,ezdb@bell.net,13992204,000000121277074,4,4,resolved the issue months ago... would have saved me 7 calls to bell.....,3
287789,17-NOV-11,16-NOV-11,Kyle,,en,64.228.82.219,marilyn.miller1@sympatico.ca,13996160,000000121282707,5,5,,5
287790,17-NOV-11,16-NOV-11,Johanna,,en,65.95.186.75,mbaldry@sympatico.ca,13996416,000000121282547,5,5,"I prefer talking my problems over with a person and speaking with Johanna was great.  You could put this phone number more clearly in your website.  I had to find a phone bill to find a phone number to contact you.  Also, all the prompts I am sure are necessary but quite annoying.  ",5
287791,17-NOV-11,15-NOV-11,Fatma,,fr,70.52.106.163,janetlabrie@sympatico.ca,13981116,000000121244732,5,5,Nous sommes très satisfaite de notre expérience,5
287792,17-NOV-11,16-NOV-11,Nouha,,fr,174.89.76.21,renee.maurice@sympatico.ca,13998374,000000121273754,4,4,"oui je suis content du service rendu ce jour là et de la politesse rendu par cet employé de Bell .merci beaucoup et à la prochaine fois , en espérant que mon ordinateur va rester en santé pour mes affaires d'internet     merci   Maurice Langevin ",5
287793,18-NOV-11,17-NOV-11,Giovanni,,en,174.92.57.168,p.wixson@sympatico.ca,14009980,000000121314056,5,5,Hard to improve.,5
287794,18-NOV-11,17-NOV-11,Ryan,,en,76.71.131.48,ankuri@sympatico.ca,14001892,000000121295619,4,3,"Stop unreasonable increases in prices, e.g. modem leasing, internet usage even when a fixed rate contract for 12 months has been agreed on.",1
287795,18-NOV-11,17-NOV-11,Mathew,,en,216.75.188.202,yvonnevanboekel@sympatico.ca,14013400,000000121303162,4,4,,5
287796,17-NOV-11,16-NOV-11,Geetha,,en,65.95.210.85,bmul2@sympatico.ca,13989976,000000121274405,4,4,can't think of anything,4
287797,17-NOV-11,16-NOV-11,Rebello,,en,76.66.86.36,turcotte181@sympatico.ca,14000334,000000121272000,5,5,,5
287798,17-NOV-11,16-NOV-11,Venkat,,en,50.100.148.16,ajparisien@sympatico.ca,13988932,000000121288172,5,5,,5
287799,17-NOV-11,16-NOV-11,Stacey,,en,66.241.129.82,floresgl@sympatico.ca,13992390,000000121273893,5,5,They should give the best offer up front to the loyal customer,4
287800,17-NOV-11,16-NOV-11,Armando,,en,184.8.70.38,etbarnes@sympatico.ca,13992146,000000121281643,3,3,stop outlook from attempting to send 30 e-mails that do not exist every time it does an automatic send/recieve and the gives me an error report 0x800CC7D that the outgoing SMTP does not support SSL,4
287801,17-NOV-11,16-NOV-11,Gloria,,en,174.91.15.28,mukili@sympatico.ca,13997050,000000121280625,5,5,nothing,5
287802,17-NOV-11,16-NOV-11,Ashok,,en,74.12.121.144,proth@sympatico.ca,13997998,000000121278598,5,5,,5
287803,17-NOV-11,16-NOV-11,Gayathri,,en,70.29.129.51,bjhb.coxworth@sympatico.ca,13989894,000000121267760,4,,when switching from one tech to the supervisor not to be on hold for so long,4
288344,18-NOV-11,17-NOV-11,Rowena,,en,184.144.33.21,pilgrim@sympatico.ca,14010368,000000121299104,4,4,The call could have been prevented if billing had recognized that the data insurance had been activated and that the overage charges for the month of activation should be waived as stated by the Bell rep at the time of activation. But am happy that the charges were waived as offered by the Sales Representative.,5
288345,18-NOV-11,17-NOV-11,Oliver,,en,74.14.17.232,madmcl@sympatico.ca,14008440,000000121296640,4,4,"I had a little bit of trouble with the English, eventually understood the problem.",4
288346,18-NOV-11,17-NOV-11,Chantal,,en,69.158.38.124,cbmclean@sympatico.ca,14003000,000000121301015,5,5,,5
288347,18-NOV-11,17-NOV-11,Rym,,fr,67.71.71.54,p.thuot@sympatico.ca,14009976,000000121293565,5,4,tout est ok,4
288348,18-NOV-11,16-NOV-11,Moncef,,fr,67.68.71.191,p_giroux@sympatico.ca,13997432,000000121276179,3,3,c'était très bien indiqué dans mon dossier qu'il n'y avait pas eu de livraison de modem et ce n'était pas la première fois que je contactait le service à la clientèle pour le même problème (non retour de modem)à combien d'abonnés vous soutirez des 75.00$ comme ça ce n'est pas de cette façon que vous allez améliorer votre cote d'amour envers la population et vous savez quoi JE SUIS TECHNICIEN À BELL!,1
288349,18-NOV-11,17-NOV-11,Denice,,en,67.70.39.78,fstop@sympatico.ca,14004986,000000121299055,4,4,"You seem to want to get your customers so frustrated before I get to someone who can help, as Denise did.",4
288350,18-NOV-11,17-NOV-11,Aprajit,,en,70.49.110.249,billallcities@sympatico.ca,14002476,000000121301486,5,5,No improvement necessary,5
288351,18-NOV-11,16-NOV-11,Kumar,,en,76.69.238.26,zdey@sympatico.ca,14001002,000000121287292,1,1,"Properly identify the cause and resolve the problem. 

Problem: Bell internet check-up status indicates ""installing"" ""downloading internet check-up"" for more than 60minutes, until pc is switched off. Then Indicates not installed.
Problem was submitted to 2nd level technician. Received call within 24 hrs. However initial problem still unresolved by 2nd level.
",2
288352,18-NOV-11,17-NOV-11,Zoubeir,,fr,65.93.51.54,michel.o.leclerc@sympatico.ca,14009176,000000121306359,5,5,la reponse fut tres professionelle,4
288353,18-NOV-11,17-NOV-11,Rolando,,en,70.30.72.123,connie.valiquette@sympatico.ca,14003404,000000121293953,5,5,The man who took care of me was very knowledgable and ver courteous. I give him a thumbs a #10,5
288354,18-NOV-11,17-NOV-11,Rajesh,,en,69.156.208.83,danbracken@sympatico.ca,14003610,000000121303639,3,3,Connect me to an English speaking Technician. I had great difficulty understanding the gentleman I was connected to yesterday.,4
288355,18-NOV-11,17-NOV-11,Mike,,en,76.69.22.105,whitemanfamily@sympatico.ca,14013172,000000121294253,5,5,offer promotions on a regular basis to loyal customers based on the length of loyality.,5
288356,18-NOV-11,17-NOV-11,Radhika,,en,70.30.18.45,f.livingstone@sympatico.ca,14004656,000000121304257,5,5,,5
288357,18-NOV-11,11-NOV-11,Khan,,en,76.66.127.87,roche.john@bell.net,13949052,000000121179252,5,5,"A better understanding of english,by your tech,support team,",5
288358,18-NOV-11,17-NOV-11,Khaled,,fr,198.190.156.227,richard_lalonde9@sympatico.ca,14010908,000000121294449,5,5,,5
288359,18-NOV-11,17-NOV-11,Silvia,,en,174.95.66.77,g.lukassen@sympatico.ca,14005024,000000121307499,5,5,,5
288360,18-NOV-11,17-NOV-11,Zouhair,,fr,184.151.127.130,blancnoir@sympatico.ca,14002516,000000121308443,1,1,"1- me rappeler quand nous avons été coupé. J'aurais peut-être dû passer par Videotron ou Rogers.
2 - inscrire ma nouvelle installation TURBO sur ma facture unique, sans avoir à me donner bien du trouble pour le faire.
Si ça continue, je vais être obligé d'être d'accord avec mes amis qui disent que le service est pourri chez Bell.",1
288361,18-NOV-11,16-NOV-11,Adnan,,en,174.92.50.22,ron_martel@sympatico.ca,13998706,000000121282318,3,3,"I WAS CONCERNED about the high gig usage for my computers. My average use is 5-6 gig. Three of the months (2011) were way out of the normal range, including 4 wk period (june-july) where I was away for a week",5
288362,18-NOV-11,17-NOV-11,Cecelia,,en,184.146.129.205,gilbert.lacoste@sympatico.ca,14005290,000000121303809,3,3,shorter wait time,2
288363,18-NOV-11,17-NOV-11,Baltharaj,,en,184.144.16.121,pspawluk@sympatico.ca,14010510,000000121297885,5,5,,5
288364,18-NOV-11,15-NOV-11,Ashley,,en,70.50.182.187,andysham@sympatico.ca,13976724,000000121247861,1,,"It will be better if you can let the customer know whenever you change(increase) the billing price. When I called in for reason, please do not just suggest me to change to another plan without giving me the reason of the increase.",1
288365,18-NOV-11,17-NOV-11,Evan,,en,70.31.22.148,delstay@bell.net,14003884,000000121304249,4,4,"The main thing is you looked after whatever it was...I am very busy at present, so I don't have time to go into details...the person was very pleasant and did their best to help!",5
288366,18-NOV-11,16-NOV-11,Pascal,,en,70.29.112.163,pdeddy@sympatico.ca,13997626,000000121279999,5,5,,5
288367,18-NOV-11,15-NOV-11,Farhana,,en,174.89.63.155,ewinter1@sympatico.ca,13979606,000000121260387,4,4,,4
288368,18-NOV-11,16-NOV-11,Michelle,,en,76.70.69.152,stanlick@sympatico.ca,13999620,000000121282832,3,4,It was at least 12 months that I was exceeding my basic amount of internet usage. I feel that Bell customer service should have informed me that I could have saved a considerable amount of money just by increasing my monthly payment by 10 dollars.                     ,1
288369,18-NOV-11,13-NOV-11,Mahesh,,en,184.146.146.174,joyce.burpee@sympatico.ca,13963414,000000121216119,5,5,nothing.  everything was great,5
288370,18-NOV-11,17-NOV-11,Shashank,,en,69.157.48.77,yola.fasol@sympatico.ca,14013342,000000121306509,,1,"bell sympatico e-mail is the worst e-mail ever,",1
288371,18-NOV-11,17-NOV-11,Michael,,en,76.66.163.70,cindykom@sympatico.ca,14003236,000000121296199,4,4,,3
288372,18-NOV-11,16-NOV-11,Michael,,en,70.26.42.114,justebev@sympatico.ca,13994627,000000121273108,5,5,"Naada, Your staff member was courteous, efficient.  I was completely satisfied with the results. Thank you!   Beverly Juste",5
288373,18-NOV-11,17-NOV-11,Helmi,,fr,184.144.190.170,jacques.lanouette@sympatico.ca,14006252,000000121304123,2,1,JE VIENS D'APPRENDRE QUE DEPUIS 4-5ANS JE VOUS PAYE POUR UN SERVICE HAUTE VITESSE ET JE NE LE RECOIE PAS.,1
288374,18-NOV-11,16-NOV-11,Keith,,fr,67.68.108.4,marceltougas@sympatico.ca,13996026,000000121289403,5,5,"Non le conseiller a vitement identifié mon problème. J'ai appelé en soirée du du 16 et j'ai reçu le modem, le 18. Excellent service. L'attente est agaçance mais faut croire qu'on doit s'y faire!!! Je n'ai pas retenu le nom du conseiller, mais il mérite mes félicitations pour sa patience et sa compétence.",4
288375,18-NOV-11,17-NOV-11,Gavin,,en,67.68.36.47,christopher_clarke5@sympatico.ca,14003198,000000121310847,4,5,,3
288376,18-NOV-11,17-NOV-11,Gloria,,en,64.229.185.31,perdelyan@sympatico.ca,14010204,000000121312901,5,5,,5
286762,20-NOV-11,18-NOV-11,Oussema,,fr,76.69.180.44,l.letourneau@sympatico.ca,14020694,000000121319743,4,4,,3
286763,20-NOV-11,18-NOV-11,Kat,,en,74.198.164.184,eva_ng@sympatico.ca,14017550,000000121336800,5,5,,4
286764,20-NOV-11,19-NOV-11,Suresh,,en,64.231.85.237,gh0st0wl@sympatico.ca,14030376,000000121355248,5,4,Nothing. The tech was very helpful and knowledgable.,5
286765,20-NOV-11,19-NOV-11,Emilio,,en,174.95.26.224,mkworks@sympatico.ca,14033206,000000121351434,2,1,More respect for the customer and the problem.,2
286766,20-NOV-11,17-NOV-11,Robert,,en,67.71.5.91,lj-smith@sympatico.ca,14008082,000000121298069,5,2,"There was nothing the agent could do to resolve the slow speed on my internet service as my location is so far away from the DSL. His suggestion to go back to ""essentials' was appreciated.",4
286767,20-NOV-11,19-NOV-11,Haricharan,,en,70.27.4.65,daniel.hrynisak024@sympatico.ca,14029244,000000121347979,5,4,,5
286768,20-NOV-11,19-NOV-11,Zoubeir,,fr,70.31.246.197,deniselapointe4@sympatico.ca,14029458,000000121343240,5,5,,5
286769,20-NOV-11,19-NOV-11,Sarra,,fr,69.157.181.132,nicole.desormeaux@sympatico.ca,14033490,000000121346018,5,5,rien,5
286770,20-NOV-11,18-NOV-11,Ritwik,,en,174.95.16.220,bruceprince@bell.net,14015360,000000121315435,4,4,,5
286771,20-NOV-11,19-NOV-11,Salvador,,en,70.29.67.18,joel.mayer@sympatico.ca,14031434,000000121353396,5,5,,5
286772,20-NOV-11,18-NOV-11,Monica,,en,174.91.103.22,hitesh.patel077@sympatico.ca,14018776,000000121318998,5,4,E-mail confirmation if possible after any changes to account. I got e-mail confirmation after second call...thx.,5
286773,20-NOV-11,19-NOV-11,Noureddine,,fr,67.68.188.91,bruno.roy@bell.net,14028464,000000121349420,4,4,La communication tÃ©lÃ©phonique est souvent difficile ex. difficultÃ©s Ã  bien saisir les demandes rapidement Ã  cause de manque de clartÃ© sur la ligne tÃ©lÃ©phonique et naturellement l'accent de la personne qui nous rÃ©pond qui parfois demande une grande attention de notre part. ,4
286774,20-NOV-11,19-NOV-11,John,,en,50.100.38.154,denise.shannon@sympatico.ca,14029456,000000121346486,5,5,,5
286775,20-NOV-11,18-NOV-11,John,,en,76.69.35.171,magill.family@sympatico.ca,14021568,000000121317059,5,5,,4
286776,20-NOV-11,19-NOV-11,Luis,,en,65.93.136.181,bryanth@sympatico.ca,14028474,000000121352014,5,4,,4
286777,20-NOV-11,19-NOV-11,William,,en,174.89.125.253,rhagley@sympatico.ca,14034264,000000121352615,5,5,,5
286778,20-NOV-11,19-NOV-11,Sudheer,,en,70.26.21.220,ron.whiting@sympatico.ca,14034514,000000121348914,4,4, I am hard of hearing and have trouble with accents . Otherwise its good .,5
286779,20-NOV-11,19-NOV-11,Nawel,,fr,70.29.221.66,plume@sympatico.ca,14033944,000000121342261,4,4,Je manque de compétence en informatique pour répondre a cette question,5
286780,20-NOV-11,19-NOV-11,Jose,,en,74.12.85.130,drukerc@sympatico.ca,14029686,000000121348745,5,4,Talk slower,3
286781,20-NOV-11,17-NOV-11,Fathi,,fr,70.30.230.88,arbournicole@sympatico.ca,14001994,000000121314841,5,5,,5
286782,20-NOV-11,19-NOV-11,Rym,,fr,70.29.221.66,plume@sympatico.ca,14033946,000000121347440,4,4,Je manque de compétence en informatique pour répondre a cette question.,5
286783,20-NOV-11,11-NOV-11,Mary Anne,,en,67.68.41.69,brianmcintosh@sympatico.ca,13941582,000000121182746,5,5,It would have been nice if Bell had proactively advised me of the more appropriate plans that the service rep  told me about when I called.,5
286784,20-NOV-11,19-NOV-11,Sarra,,fr,67.70.26.113,dosimard6@sympatico.ca,14029640,000000121345738,1,1,M'aider à résoudre le problème,1
286785,20-NOV-11,18-NOV-11,Merly,,en,70.27.120.35,paul.bannister@sympatico.ca,14023356,000000121324512,5,5,,4
286786,20-NOV-11,19-NOV-11,Yves,,fr,76.67.181.248,jacquesaube@sympatico.ca,14031050,000000121344418,5,5,tout a ete parfait.,5
286787,20-NOV-11,18-NOV-11,Ali,,en,70.27.120.35,paul.bannister@sympatico.ca,14023358,000000121339076,1,1,"Neither one of the agents that I spoke to had adequate English skills. Very hard to listen to and understand, especially since we were talking about internet technical matters. ",2
286788,20-NOV-11,18-NOV-11,Chamseddine,,fr,76.67.157.219,richard.dallaire@bell.net,14024260,000000121319468,4,4,"Le service a été très bien considérant le cours délai de la demande de réparation technique.

Merci",4
286789,20-NOV-11,28-SEP-11,Janet,,en,174.115.207.173,hamilton35@bell.net,13430278,000000120195246,5,4,The agent was very good.  ,4
286790,20-NOV-11,17-NOV-11,Mohamed Arbi,,fr,70.26.223.54,jpoulin008@sympatico.ca,14007034,000000121304627,1,1,"meilleur connaissance des systemes,et du francais.",2
286791,20-NOV-11,18-NOV-11,Fairin,,en,70.50.176.25,sharpe.family@sympatico.ca,14025160,000000121328936,4,4,The Bell employee looked at our internet usage over time and pointed out that we didn't need unlimited usage. This could have been done much sooner in previous conversations with Bell employees.,3
286792,20-NOV-11,18-NOV-11,Sudheer,,en,70.51.225.174,mgault@sympatico.ca,14022228,000000121324285,3,4,,4
286793,20-NOV-11,18-NOV-11,Suresh kumar,,en,69.157.2.182,lizthacker@sympatico.ca,14021150,000000121337263,4,5,I am concerned i was asked for my password.,4
286794,20-NOV-11,09-NOV-11,Ivette,,fr,70.53.82.104,pascal_roy98@sympatico.ca,13925856,000000121126593,2,1,Arranger le probleme une fois pour toute.  Des appelle inutile et rien n'est jamais resolue.  Obliger de me ré-expliquer continuellement.  Prenez donc des notes sur les dossiers des clients au lieu de nous faire répeter 10 fois la meme histoires a chaque appelle.,1
286795,20-NOV-11,19-NOV-11,Chad,,en,70.51.224.47,judy.fletcher@sympatico.ca,14031638,000000121351586,4,2,,3
286796,20-NOV-11,19-NOV-11,Tony,,en,70.51.224.47,judy.fletcher@sympatico.ca,14031640,000000121351948,4,2,,3
286797,20-NOV-11,19-NOV-11,Niyaz,,en,174.91.101.81,sdorencz@sympatico.ca,14034848,000000121356472,,2,"The information which I has received was wrong/incomplete. Information suggested that problem is on my laptop and try send technician to send into my place.
When I have called again about 4 oclock morning, problem was resolved by bell technician on line. THANK YOU",3
286798,20-NOV-11,18-NOV-11,Ronald,,en,74.15.244.65,mclac@sympatico.ca,14022107,000000121322141,5,5,,4
286799,17-NOV-11,08-NOV-11,Steph,,en,76.64.149.10,jphulme@bell.net,13911116,000000121104004,5,5,,5
286800,17-NOV-11,15-NOV-11,Mehdi,,fr,174.92.202.28,josephetrita@sympatico.ca,13981799,000000121258060,5,4,Je me suis abonné a fibre optique denierement et ce n'est pas plus rapide  ilm'a dit que c'était mon ordi un peu vieu peut  etre faire un petit ménage ca aiderait je ne connais pas ca ,5
286801,18-NOV-11,17-NOV-11,Thorat,,en,70.54.44.248,madrob2@sympatico.ca,14008444,000000121296864,5,5,nothing,5
286802,18-NOV-11,17-NOV-11,Addu,,en,50.100.55.162,lisamik@bell.net,14008050,000000121304205,1,1,"I was on the phone with the internet tech for over an hour,  she couldn t fix the problem.  Finally when i said i should get a month of free internet for my time wasted, she said""oh sorry we have an outage in your area""  sorry we can't fix this now.  she kept telling me it will only be a coiuple more minutes about 15 times.........",2
286803,18-NOV-11,17-NOV-11,Sayeeduddin,,en,64.231.97.190,otterlinecreek@sympatico.ca,14009942,000000121300216,5,5,,5
287285,17-NOV-11,16-NOV-11,Brahim,,fr,70.53.205.122,yves.brunet.2@sympatico.ca,14000946,000000121285921,5,4,Identifier la raison pour laquelle le fait d'effacer l'historique de navigation Internet désactive les services de sécurité Bell,4
287286,17-NOV-11,16-NOV-11,Steph,,en,76.65.61.95,pkorsos@sympatico.ca,13997884,000000121270476,3,3,Explained the changes performed on the server prior to trying to resolve an unresolvable problem.,3
287287,17-NOV-11,16-NOV-11,Bradley,,fr,76.71.124.83,michelap@sympatico.ca,13996626,000000121286972,4,5,"Ce n'est pas le service d'aide qui est à améliorer mais plutôt les produits. Comme pour ce cas, le logiciel du récepteur qui a du être réinitialisé. Mais pour la télé, il semble y avoir moins de mosaïques mais encore quelques arrêts d'images.",
287288,17-NOV-11,15-NOV-11,Hassen,,fr,70.30.191.72,klsograv@sympatico.ca,13982314,000000121260930,3,4,"Depuis plusieurs années, je communique avec vos services afin dobtenir une tarification corrigée des services que jai avec votre compagnie. Je le fais plusieurs fois par année, car vous modifiez les coûts sans men aviser. Il faut constamment vous surveiller. La concurrence nous offre une tarification qui est souvent plus avantageuse.

Par principe, je suis loyale envers Bell. Si cette situation continue, je quitterai Bell et cette journée nest pas si lointaine. Soyez aussi avisé que plusieurs copains et connaissances sont du même avis et ont les mêmes intentions. 

Pierre Gravel",
287289,17-NOV-11,14-NOV-11,Temsu,,en,76.71.128.164,nscherb@sympatico.ca,13973292,000000121223170,5,5,Nothing. Temsu was fantastic. Simply fantastic,5
287290,17-NOV-11,16-NOV-11,Sowmya,,en,70.49.108.74,blgoodlet@bell.net,13989943,000000121277752,5,5,,4
287291,17-NOV-11,16-NOV-11,Karen,,en,70.55.41.80,nomad.c@sympatico.ca,13997258,000000121288541,5,5,Nothing,5
287292,17-NOV-11,16-NOV-11,Adel,,fr,174.93.251.47,barre-fortin@sympatico.ca,13989628,000000121289499,5,4,rien,4
287293,17-NOV-11,16-NOV-11,Philip,,en,64.231.90.102,michaelz@bell.net,13996602,000000121281939,1,1,"Respond to the customer in a timely and a thorough action. This is the 5th survey that I have filled out - plus other contacts. The problem has yet to be resolved completely and we are now into the THIRD MONTH with BELL without completed resolution. AND now we find that we have another problem that we will have to resolve ourselves before BELL will able to complete their end. WE DID NOT HAVE ANY PROBLEM WITH COGECO ON THIS POINT!!! Everything was set up shortly after starting the Cogeco service. And BELL is now requesting payment for the incomplete service that we have had for two months. Initial information from BELL has been  incomplete and misleading. NOT ONLY THAT, I have yet to receive a call from someone at BELL who cares and is able to resolve the issues. I have talked to reps in El Salvador, India, The Philippines and even in Canada(!)three times. The problem remains.  It appears that I will be coming to the point where I will have to submit documentation to Ms. Roseman of the Toronto Star for her opinion and perhaps assistance. She writes fantastic consumer columns on customer neglect.  So Mr. Watson, will you have someone call me to discuss this or are we going to continue. I do want to emphasize that people I have talked to, except one, have been excellent, demonstrating excellent competence, as well as intention to resolve the problem. The ""one"" was consistent, as were the others, that the problem resolution lay out side their scope. 
Oh, also, I have tried to explain a few times that my ""contact"" phone number has been changed to the BELL-ASSIGNED one. BELL has not changed my ""profile"" number which remains as the one assigned to me from Cogeco (rather strange!). 
M.S.Zell, P.Eng",1
287294,17-NOV-11,16-NOV-11,Sowjanya,,en,76.64.13.180,millie.yorke@sympatico.ca,13996732,000000121278263,4,4,not wait so long for service when first called in.,5
287295,17-NOV-11,16-NOV-11,Jordan,,en,74.14.198.151,p.fdavey@sympatico.ca,13997424,000000121285838,3,3,Your representative offers me help with a discount only for one year and then the next day I get a notice on my bill that the rates are increasing. So I will say it may take me time but I will be looking at going to another provider for everything,2
287296,17-NOV-11,16-NOV-11,Hugo,,en,174.91.220.166,respitz@sympatico.ca,13998392,000000121289989,4,4,,4
287297,17-NOV-11,16-NOV-11,Antony,,en,76.69.103.101,abrams25@sympatico.ca,13988818,000000121283822,5,4,"I have hearing problem which makes it hard to hear everything, but the caller was patient.",4
287298,17-NOV-11,12-NOV-11,Claudia,,en,184.146.139.134,kevin.paul@sympatico.ca,13955840,000000121192306,5,5,,5
287299,17-NOV-11,15-NOV-11,Skander,,en,65.92.205.178,suan@sympatico.ca,13987078,000000121264873,5,5,lower my monthly bills....I've been offered a similar service at half the cost....,5
287300,17-NOV-11,16-NOV-11,Aymen,,fr,67.68.68.66,diane.lacoste@sympatico.ca,13991568,000000121279934,5,5,,5
287301,17-NOV-11,16-NOV-11,Naveen,,en,70.26.96.141,estickel@sympatico.ca,13992140,000000121289317,5,4,,5
287302,17-NOV-11,11-NOV-11,Islem,,fr,70.29.236.113,marius.doiron@sympatico.ca,13946870,000000121186641,5,5,,5
287303,17-NOV-11,11-NOV-11,Ahmed,,fr,70.29.236.113,marius.doiron@sympatico.ca,13946872,000000121185479,5,5,,5
287304,17-NOV-11,13-NOV-11,Drew,,fr,174.88.160.20,l.tauvette@bell.net,13963774,000000121208119,2,2,La confirmation de ma commande ne correspondait pas à ce que la préposée m'avait dit,3
287305,17-NOV-11,16-NOV-11,Alvaro,,en,70.26.165.157,jdsewell@sympatico.ca,13993932,000000121290609,5,5,,5
287306,17-NOV-11,16-NOV-11,Gavin,,en,74.14.158.80,helios7@bell.net,13993244,000000121289336,4,4,,4
287307,17-NOV-11,13-NOV-11,Souhail,,fr,74.12.163.3,auxjetsdeaux@sympatico.ca,13960840,000000121215857,5,5,,5
287308,17-NOV-11,14-NOV-11,Pascal,,fr,70.30.208.145,mariofiardi@sympatico.ca,13972372,000000121224758,5,5,,5
287309,17-NOV-11,16-NOV-11,Jose,,en,50.101.37.201,jbaltutis@sympatico.ca,13993868,000000121284823,5,5,confirm that this adviser was Canadian and working in Canada,5
287310,17-NOV-11,16-NOV-11,Mohan,,en,70.48.169.39,petbrown@sympatico.ca,13997688,000000121282502,5,5,,5
287311,17-NOV-11,16-NOV-11,Med amir,,fr,70.48.60.69,lemieux2007@sympatico.ca,13995336,000000121289754,5,5,rien,5
287312,17-NOV-11,16-NOV-11,Juan,,en,184.147.21.209,tmjanes@sympatico.ca,14000194,000000121289575,2,1,fix my problem.,3
287313,17-NOV-11,16-NOV-11,John,,en,184.147.21.209,tmjanes@sympatico.ca,14000196,000000121290024,3,2,the second person fixed what the first person did. Still did not fix my problem!,3
287314,17-NOV-11,16-NOV-11,Gloria,,en,70.27.139.2,aarenburg@bell.net,13988764,000000121285858,5,5,everything was perfect,5
287315,17-NOV-11,16-NOV-11,Budala,,en,76.64.148.93,gkhyatt@sympatico.ca,13992866,000000121285929,3,2,"I still was not able to get one of your staff to assist me in getting my computer working the way it was (wireless) when we began.  I will admit that the current speed test that I ran today is improved greatly, but if I can't use my laptop due to not having the wireless hooked up, it doesn't do me much good.",2
287316,17-NOV-11,12-NOV-11,Ibrahim,,fr,69.159.161.155,martinfortin_19@bell.net,13956808,000000121202857,5,4,,4
287804,17-NOV-11,16-NOV-11,Bry,,en,174.88.203.17,pmcgeoch@sympatico.ca,13997912,000000121268012,4,4,Bry was very efficient in trying to resolve the concern(s) I had encountered with my internet service. I am hopeful that now I can continue to utilize this service without further interruptions.,4
287805,17-NOV-11,16-NOV-11,Gregory,,fr,69.156.17.195,monism@sympatico.ca,13996916,000000121279954,5,5,,5
287806,17-NOV-11,16-NOV-11,Karen,,en,76.70.105.198,khward@bell.net,13994948,000000121269796,4,,Resolved the problem of my Internet connection problems back in February 2011 when it was first reported,3
287807,17-NOV-11,16-NOV-11,Sonia,,fr,70.55.184.56,sylvie177@sympatico.ca,13999906,000000121271843,4,5,,5
287808,17-NOV-11,16-NOV-11,Eya,,en,70.48.54.175,bobdelisle@sympatico.ca,13990000,000000121269567,5,5,Nothing,5
287809,17-NOV-11,15-NOV-11,Gregorio,,en,64.229.98.151,dsvowles@sympatico.ca,13979266,000000121243943,5,4,,4
287810,17-NOV-11,16-NOV-11,Yves,,fr,70.48.96.170,andreboisvert42@bell.net,13989198,000000121269771,4,3,,5
287811,17-NOV-11,16-NOV-11,Carmen,,en,24.235.112.50,dsteach@sympatico.ca,13991816,000000121282056,1,1,"Dear John Watson:

If you cared about my customer experience you would send this survey after the transaction was complete.  As I will be waiting an additional 3-5 days before my defective modem is replaced, so 10 days in total without internet service, you might want to check back then.  As it is now I feel calling your response to customer needs customer service is almost humourous.  But I'm sure you will collect your huge salary whether I'm happy or not.
",1
287812,17-NOV-11,16-NOV-11,Pradheep Kumaar,,en,69.157.148.122,bob.depaola@sympatico.ca,13989980,000000121272975,5,5,it was perfect...he was great,5
287813,17-NOV-11,16-NOV-11,Lila,,en,184.145.74.160,fourfeets@sympatico.ca,13992416,000000121275690,2,2,"Give your billing department more autonomy to resolve issues to the customer's full satisfaction. When the customer has documented proof that they were not quoted a service charge, they should not have to pay any part of it. ",2
287814,17-NOV-11,16-NOV-11,Aleem,,fr,76.67.170.31,pierretanguay@sympatico.ca,13997846,000000121289420,1,1,"Premièrement il n'a pas résolu mon problème. Je dois encore faire appel à vos services ce matin.
Deuxièmement, svp vous assurer que je reçoive le service en français.

Prendre note cependant que j'ai toujours eu du bon service dans d'autres occasions sauf cette fois-ci.",3
287815,17-NOV-11,15-NOV-11,Mouna,,fr,174.95.229.92,eliseboyer@sympatico.ca,13979438,000000121245937,1,1,Je voulais parler à un technicien du Québec pas un de Tunisie...TRÈS gros manque de BELL,
287816,17-NOV-11,15-NOV-11,Bochra,,fr,174.95.229.92,eliseboyer@sympatico.ca,13979440,000000121245567,1,1,J'avais besoin de parler à un technicien du Québec ou Montréal mais pas possible...seulement des Technicienne Tunisiens qui ne comprennent pas mon problème...très grosse lacune de Bell...,
287817,17-NOV-11,16-NOV-11,Colleen,,en,174.92.67.196,biffandbetty@sympatico.ca,13989848,000000121280716,5,5,nothing at this time.,5
287818,17-NOV-11,14-NOV-11,Venkat,,en,76.67.98.76,esteban.a@sympatico.ca,13969536,000000121235150,4,5,,5
287819,17-NOV-11,31-OCT-11,Divya,,fr,174.92.203.137,rocven@sympatico.ca,13827688,000000120919121,4,4,,4
287820,17-NOV-11,16-NOV-11,Sai,,en,50.101.41.175,mkkarlik@bell.net,13996790,000000121273747,5,5,"The issue took much too long to resolution stage, however this last team
has resolved all the aggrivations to my
complete satisfaction.",5
287821,17-NOV-11,16-NOV-11,Sihem,,fr,174.92.231.174,impot.laurentien@bell.net,13993508,000000121267729,5,5,Régler mon problème la première fois,4
287822,17-NOV-11,16-NOV-11,Kat,,en,174.91.55.245,stanwitczak@sympatico.ca,13999624,000000121278856,4,4,,4
287823,17-NOV-11,16-NOV-11,Stanley,,en,184.144.71.41,jcudmore@sympatico.ca,13993910,000000121273765,5,5,,4
287824,17-NOV-11,16-NOV-11,Mario,,en,65.95.91.189,lapath@sympatico.ca,13995184,000000121272517,5,5,,5
287825,17-NOV-11,16-NOV-11,Latregan,,fr,76.69.188.42,aurele.st-jean@sympatico.ca,13989466,000000121277437,3,4,À QUAND LA TÉLÉ FIBE DANS MON COIN. VIMONT. LAVAL,3
287826,17-NOV-11,16-NOV-11,Sayeeduddin,,en,76.69.20.34,bc6915@sympatico.ca,13989666,000000121274865,5,5,I had difficulty in hearing the teck and understanding the instructions,5
287827,17-NOV-11,16-NOV-11,Adel,,fr,174.92.178.90,diane.fredette@sympatico.ca,13991566,000000121278453,5,5,,5
287828,17-NOV-11,16-NOV-11,Hector,,en,174.95.136.135,dukehalik@sympatico.ca,13991840,000000121270966,3,5,the fact i need some compensation for the internet being down so long.12 hours ,3
287829,17-NOV-11,16-NOV-11,Karina,,en,174.95.138.170,margaret43@sympatico.ca,13996076,000000121271308,5,5,"You were great, but I am still having problems with my computer.   Not sure what it is.   When I click on something it takes forever to come up, or when I go to delete it won't delete for me.  I have to shut my computer down for it to go away.   thanks Marg",5
287830,17-NOV-11,16-NOV-11,Aleem,,en,184.144.48.112,pat.ron@sympatico.ca,13997480,000000121289776,5,5,"Nothing that I can think of.  Most of my problem is my age - 77  -  and trying to keep up with technology. Aleem understod that and was patient. 








",5
287831,17-NOV-11,16-NOV-11,Megan,,en,174.91.102.102,jpwoody@sympatico.ca,13994474,000000121285131,5,3,"Nothing, it was great",4
287832,17-NOV-11,16-NOV-11,John,,en,70.26.41.251,herbandpat@bell.net,13993280,000000121273174,5,5,"The Technician ( John ) was totally unfamiliar with my problem but worked very hard to correct a malfunctioning spell check, he traced the problem to Firefox and reinstalled a new dictionary. More over he confirmed that spell check worked several times. Being hard of hearing I appreciated his patients and his clear voice. Thank you, a job well done. ",5
287833,17-NOV-11,16-NOV-11,Rajni,,en,184.146.112.148,kiran8804@sympatico.ca,13994998,000000121290398,5,5,,5
287834,19-NOV-11,18-NOV-11,Eleanor,,en,70.49.51.250,masterpiece04@sympatico.ca,14022006,000000121317567,5,5,"Nothing, Eleanor knew exactly why I was oupset, and did her otmost to resolve it thereby leaving me to feel better than when I previously phoned.",5
287835,19-NOV-11,18-NOV-11,Rey,,en,184.146.124.183,benson.chiu@sympatico.ca,14014920,000000121326592,4,4,,4
287836,19-NOV-11,17-NOV-11,Gloria,,en,69.158.176.110,malcolmhines@sympatico.ca,14008483,000000121300212,1,1,fix my problem without making my computer work worse,1
287837,19-NOV-11,18-NOV-11,Mohammed,,en,50.100.44.237,vlkj.lum@sympatico.ca,14026606,000000121337055,1,1,Listened to what I was saying.,1
287838,19-NOV-11,18-NOV-11,Chantal,,en,64.231.150.48,sharvey003@sympatico.ca,14025164,000000121326047,3,4, I find it very difficu7lt to follow the language at the same time as I am trying to follow the instructions being given. I am not computer literate so I have to work hard at this. I appreciate the tech savvy of the people working but the language barrier adds to the difficulty.,4
288377,19-NOV-11,17-NOV-11,Kali,,en,70.29.246.102,robert.brosseau@sympatico.ca,14011040,000000121300710,4,4,"Although your reps are good, I have many issues with Bell. 1) My phone line is still very bad in terms of reception - this was never successfully repaired. 2) I was never made aware of an internet usage fee until I saw my bill - no warning from the company (very disappointing and feel that I was taken advantage of ) 3)  I have often lost TV reception when we are most likely to watch it (rain or snow fall, storms etc) 4) everything I try to fix is added cost (e.g.insurance for internet usage $5 fee; if I switch to Fibe to avoid lost reception on TV there will be added cost again). 5)I have been a loyal customer for many years but you have become very expensive and offer little discount for those who use your services to the max (I have internet, phone, 3 lines for TV, cell phone) - no bundling, just added cost as we go forward. Finally, I have taken time to answer your survey and you will probably just send a standard thank you email - very unlikely that my issues will be looked into. In the event that I switch provider please do not call to ask why I did so - just refer back to this email. ",1
288378,19-NOV-11,18-NOV-11,Camille,,fr,70.30.159.147,mireille.robert@sympatico.ca,14022446,000000121329628,5,5,,5
288379,19-NOV-11,18-NOV-11,Stephan,,en,184.145.73.147,jefroese@sympatico.ca,14019472,000000121324382,5,5,Stephen spoke english quite well. On other occasions understanding the english is a problem.,4
288380,19-NOV-11,18-NOV-11,Helmi,,fr,67.71.112.200,infografia@sympatico.ca,14018978,000000121324786,4,2,"Hotmail a bloqué mon courriel parce que mon adresse a été piraté, cela fait plus d,une semaine et rien est débloqué encore.",4
288381,19-NOV-11,17-NOV-11,Nora,,en,174.91.132.52,sonny.singh@sympatico.ca,14012052,000000121302434,5,5,,5
288382,19-NOV-11,18-NOV-11,Geetha,,en,64.229.138.131,bsurreau@sympatico.ca,14015390,000000121339245,3,4,,4
288383,19-NOV-11,18-NOV-11,Sondes,,fr,65.94.105.103,jeanrobert_87@sympatico.ca,14019444,000000121324428,4,4,,5
288384,19-NOV-11,18-NOV-11,Sulochana,,en,184.145.72.115,principalpipe@sympatico.ca,14023770,000000121332709,1,,"I had to wait and finally got a lady from India(?) who was almost impossible to understand. When I asked for a Canadian representative, I was told that there was no Canadian !
I went on but finally had to repeat my request for a Canadian representative.
I was told that a supervisor would call me back. Indeed, this happened and I got a gentleman from India (?) 
Are there any Canadians working for this Canadian Company ?",2
288385,19-NOV-11,18-NOV-11,Linda,,en,70.54.36.131,ccs_svh@sympatico.ca,14015696,000000121338310,5,5,"I was on hold for a fairly long time before being routed to El Salvador. The tech that sopke to me was very professional. 

Here's a recommendation though: she had me reset my modem before checking to see if there was a service interruption in my area. Fortunately I am an IT professional and could easily reconfigure my wireless key. This might not be so easy for other Bell clients however.",5
288386,19-NOV-11,18-NOV-11,Dheeraj,,en,174.92.50.43,jabright@sympatico.ca,14019124,000000121315572,5,5,nothing.  my problem wa solved.,5
288387,19-NOV-11,18-NOV-11,Diego,,en,70.31.83.73,awothers@sympatico.ca,14014652,000000121319656,5,5,,5
288388,19-NOV-11,19-NOV-11,Anirban,,en,174.89.59.9,bigguylefty@sympatico.ca,14015020,000000121340218,5,5,,5
288389,19-NOV-11,17-OCT-11,Hugo,,en,76.69.52.165,c_labelle@bell.net,13649810,000000120618591,4,1,,5
288390,19-NOV-11,18-NOV-11,Khalil,,fr,65.94.183.25,archangegabriel@bell.net,14014466,000000121326218,4,5,"Votre personnel est très gentil et connait son travail ... il m'a dit ce que je devais faire très clairement, dans des termes normaux ...",5
288391,19-NOV-11,18-NOV-11,Md Jihed,,fr,174.89.222.232,dianejules712@sympatico.ca,14016866,000000121334668,5,4, etre a l'écoute la première fois,5
288392,19-NOV-11,18-NOV-11,Ayoub,,fr,67.68.185.52,therry.archambault@sympatico.ca,14026050,000000121339148,5,5,Je vous avoue que l'agent a été vraiment professionel.,5
288393,19-NOV-11,19-NOV-11,Sabha,,en,76.69.13.53,mgshoup@sympatico.ca,14022246,000000121339954,5,5,The volume on the call wasn't very loud - it improved after I asked her to speak louder.,5
288394,19-NOV-11,18-NOV-11,Sarry,,fr,184.144.226.72,gcornellier@sympatico.ca,14018102,000000121334165,4,4,"avoir de l'expérience sur window XP francais....pour ce conseiller ..mais finalement nous nous sommes compris

Merci",4
288395,19-NOV-11,15-OCT-11,Greg,,en,70.54.16.64,lenny.lai@sympatico.ca,13634658,000000120563150,2,2,Able to tell me why the internet service was not availble at the time.,2
288396,19-NOV-11,18-NOV-11,Nes,,en,76.64.119.219,jvajdik@sympatico.ca,14020164,000000121322991,5,4,Many of my friends who had Bell TV were disappointed and have moved from Bell and encouaged me to move away because Bell has discontinued supplying EWTN on their list of Stations. Please provide and reconnect EWTN TV to your system.,4
288397,19-NOV-11,21-OCT-11,Jaime,,en,70.54.16.64,lenny.lai@sympatico.ca,13715942,000000120721318,1,1,My internet bill has not been corrected since June even I have been calling every month to report the error. Simply fixing it would make me happy.,2
288398,19-NOV-11,18-NOV-11,Reshma,,en,184.148.180.181,teqisparents@sympatico.ca,14025934,000000121332439,5,5,,5
288399,19-NOV-11,17-NOV-11,Simon,,en,67.70.95.201,winston.menchenton@sympatico.ca,14013214,000000121303500,5,5,"Copy Bell mail address book to Outlook would be nice!
",5
288400,19-NOV-11,18-NOV-11,Jose,,en,70.24.111.72,heather.brodeur@sympatico.ca,14018678,000000121324561,5,5,,5
288401,19-NOV-11,18-NOV-11,Larissa,,en,76.71.168.223,jrsheehan@sympatico.ca,14020016,000000121320110,4,4,"First I had called on Nov.14th. They were suppose to send me a model, but you never did.
Yesterday, Nov. 18th.. with Larria everthing thins seeming fine, ...
anyway, I just receive a new connection and the system is working.

So, it's fine for now.

Jones",3
288402,19-NOV-11,18-NOV-11,Mohamed,,fr,70.51.202.211,d.desgagnes7@bell.net,14016330,000000121317998,5,5,Vous avez répondu à 100 % de mes attentes ,5
288403,19-NOV-11,18-NOV-11,Asir raja,,en,174.88.22.62,doug1111@sympatico.ca,14017068,000000121324620,5,5,,4
288404,19-NOV-11,17-NOV-11,Carlos,,en,70.30.134.165,d.j.hodgson@sympatico.ca,14003536,000000121296158,4,3,There is nothing the customer service rep can do!  We will wait and see if the problem keeps recurring.  ,4
288405,19-NOV-11,18-NOV-11,David,,en,64.231.196.35,happyt@sympatico.ca,14018604,000000121327973,4,4,"LIVE OPERATOR'S WHO COULD COMMUNICATE WELL IN ENGLISH, WOULD MAKE THIS CUSTOMER FEEL APPRECIATED. YOUR ANSWERING SERVICE MACHINE IS COLD AND UNWELCOMING.THE WAIT TIMES FOR SERVICES ARE TOTALLY UNACCEPTABLE. ",3
288406,19-NOV-11,18-NOV-11,Luis,,en,70.52.223.228,susan_poole@sympatico.ca,14025722,000000121316866,5,5,,5
288407,19-NOV-11,16-NOV-11,Rod,,en,67.70.160.22,cindy.reg@sympatico.ca,13990712,000000121290325,5,4,,4
288408,19-NOV-11,18-NOV-11,Tyrone,,en,76.70.113.5,almcrae@sympatico.ca,14014192,000000121320085,5,4,,5
288409,17-NOV-11,16-NOV-11,Jazel,,en,184.144.77.47,john.dittrich2@sympatico.ca,13994300,000000121270886,4,4,All was  okay,4
286804,18-NOV-11,16-NOV-11,Balaji,,en,69.157.36.168,bmcleod58@sympatico.ca,13989968,000000121285551,5,5,Really the service was excellent.,5
286805,19-NOV-11,17-NOV-11,Madhu,,en,174.95.141.35,imdj@bell.net,14006078,000000121311441,2,,"This telephone call was yet another attempt to result a problem that has remained unresolved since our Bell internet service began.  When we had originally signed up for Bell internet we got the package that would have provided us with service up to 6 mbps Download speed). Our internet speed had NEVER surpassed 2 mbps. It took 19 months before Bell finally acknowledged that our home - due to the distance to the nearest 'hub' - cannot receive service over 2 mbps. So, our plan was downgraded to an internet speed of 2.0 mbps. (Why pay for a service we cannot access?) Since that time, now our internet speed max's out at around 600 kbps. I am not one to believe in coincidences. This significant reduction of speed perfectly coincides with our change of plans. Why do we not longer receive 2 mbps? That wuold seem to be the million dollar question, wouldn't it?  The solution (this time) was to replace the modem. I this solution does not resolve this issue I believe we will be pulling both our telephone and internet services from Bell and finding another service provider.",2
286806,19-NOV-11,18-NOV-11,Bochra,,fr,69.157.128.181,marthe.bou@sympatico.ca,14021916,000000121327444,5,5,,5
286807,19-NOV-11,12-NOV-11,Shirin,,en,71.104.207.208,gord.rayner@sympatico.ca,13954406,000000121190205,3,3,You could have a modem or power cord in London at the phone centre or with a tech in the truck,4
286808,19-NOV-11,18-NOV-11,Lamya,,fr,65.94.176.222,christopheduchesne@bell.net,14015926,000000121319932,4,5,,4
286809,19-NOV-11,18-NOV-11,Salwa,,fr,67.68.100.166,iwolfmann@sympatico.ca,14019030,000000121315856,4,,"J'ai téléphoné deux fois pour signaler que l'on me demandait de retourner un modem PAR ERREUR, et pourtant des frais 75 $ ont été ajoutés à ma facture. J'espère que la conseillère aura résolu ce problème.",3
286810,19-NOV-11,12-NOV-11,Radhika,,en,71.104.207.208,gord.rayner@sympatico.ca,13954404,000000121199819,3,3,"I had to get my part sent next door so we would have it on our return home.  I am only getting a power cord and not a modem, I sure hope it works when we return and try it.  This part should be available in London.  It must only be worth a few cents.",4
286811,19-NOV-11,18-NOV-11,Koussay,,fr,70.30.193.216,baa@bell.net,14014710,000000121317651,4,1,votre conseiller n'est pas en cause. Bell est le responsable de mon insatisfaction. trop cher pour un service moyen à médiocre.,1
286812,19-NOV-11,18-NOV-11,Rudys,,en,70.49.223.73,e.zeidman@sympatico.ca,14017230,000000121317236,4,4,,4
286813,19-NOV-11,18-NOV-11,Brittany,,en,64.231.61.178,john.ruicci@sympatico.ca,14019812,000000121327256,4,4,"i waited 20 minutes to speak to a rep and listened to the message ""your call is important to us..etc."" 22 times.  i got a rep ""Vishnu"" who couldn't speak english very well and although i wanted to renew my internet plan for another year she told me i had to wait until it was about to expire (in 30 days) before i could renew.  i stated that can't be true and she put me back on hold for 25 minutes and i listened again to the message ""your call is important to us..etc."" 26 times.  i then got a rep ""brittny"" who solved all my problems. ",2
286814,19-NOV-11,18-NOV-11,Nischal,,en,74.15.66.238,devershed@sympatico.ca,14016790,000000121335979,4,,this is the second time i have called re problems with messages going out that i have not sent. I have changed my password for the second time and i will see if this gets rid of the problem,4
286815,19-NOV-11,17-NOV-11,Tom,,en,174.88.83.117,rjherbinson@sympatico.ca,14010978,000000121304461,4,4,"The cost of Bell Service is too high. The young gentleman I spoke with was a delight.
He 'undid' a services that I didn't need and that I don't know why I took in the first place! Why would one knowingly 'insure' usage at 40, if I only use about 10 or 11? 
I do not have a TV in the house. I only use phone and internet. I am on a fixed income. Due to the cost of Bell Service I am looking for another provider. ",2
286816,19-NOV-11,18-NOV-11,Lucas,,en,69.159.6.147,mickdundee@sympatico.ca,14022364,000000121325334,1,1,"instead of trying to sell me something , resolve my issue",1
286817,19-NOV-11,18-NOV-11,Luis,,en,70.26.244.114,kdubravcik@sympatico.ca,14020368,000000121337456,4,4,,4
286818,19-NOV-11,18-NOV-11,Dwayne,,en,64.231.206.157,burton1808@bell.net,14015420,000000121317889,5,5,well..on the Thursday when I first called and spoke with Meg she said she was going to call me back and she didn't which prompted me to have to call back on Friday.  It is rude not to call someone back when you say you will.,5
286819,19-NOV-11,17-NOV-11,Mohamed Amine,,fr,174.95.245.35,marcyelle_5@sympatico.ca,14008574,000000121311973,1,1,"Pourquoi, mettre des augmentations sur les fatures sans avisé ?",2
286820,19-NOV-11,18-NOV-11,Souhaib,,fr,70.49.78.107,jeanmariegagnon@sympatico.ca,14019432,000000121318774,4,4,,5
286821,19-NOV-11,18-NOV-11,Sharon,,en,76.64.163.158,clarridgec@sympatico.ca,14016010,000000121335014,4,4,The first call about 3 weeks ago is what generated the second call yesterday. The rep on the first call did not give accurate or informative information which led to the second call to fix the mistake.,3
286822,19-NOV-11,18-NOV-11,Sarra,,fr,67.68.179.19,clarodier-@bell.net,14016006,000000121319998,5,4,,5
286823,19-NOV-11,16-NOV-11,Robert,,en,207.164.79.5,nrusso@sympatico.ca,13997314,000000121269694,4,4,"The one thing that could have made my life somewhat easier would have been to have the problem corrected when I had first called about the problem. I ended up having to call for a followup to ensure that the problem was corrected and thank goodness that Kevin was able to go out of his way to make sure that
he got to the bottom of the problem and 
he surely did. Robert on the otherhand 
was also good and he managed to understand what the problem was and hopefully I will not have any further surprises on my billing. Thank You Robert.",4
286824,17-NOV-11,16-NOV-11,Hugo,,en,64.229.29.91,timothy.riordan@sympatico.ca,14000166,000000121270831,5,5,Nothing. Everything was perfect.,5
286825,17-NOV-11,16-NOV-11,Asma,,fr,76.67.146.149,richardroyer@sympatico.ca,13998476,000000121280349,4,4,,5
286826,17-NOV-11,16-NOV-11,Megan,,en,208.80.98.61,rob90@bell.net,13998602,000000121275013,2,4,Everytime I call it is painfully slow.  The system froze up on her multiple times and it took what seemed like 10 minutes to update the expiry on my credit card.  She was very nice though.,2
286827,17-NOV-11,15-NOV-11,Ronald,,en,70.27.55.173,tweetheart@bell.net,13987756,000000121266671,5,5,,5
286828,19-NOV-11,18-NOV-11,Radhika,,en,76.65.166.200,gracepat@sympatico.ca,14018370,000000121324993,5,3,"Bell set up an appointment with technician to visit the home this AM.
Everything is working well now as he installed a new modem.",5
287317,17-NOV-11,16-NOV-11,Arjuman,,en,76.71.54.31,glcollis@sympatico.ca,13992886,000000121289367,5,5,,5
287318,19-NOV-11,18-NOV-11,Jihed,,fr,174.88.180.135,lacarobin@sympatico.ca,14020726,000000121338919,4,3,"faire un dernier test avant de ce quitter car le problême s'est représenté mais pour une autre raison que celle découverte par le technicien.
Ce dernier a été patient avec moi. Merci.",5
287319,19-NOV-11,14-NOV-11,Gattu,,en,69.158.29.112,theresamoneill@sympatico.ca,13975178,000000121228177,3,4,The first technician was unable to resolve the problem and should have asked for a more qualified technician much sooner.  It took too long and there was too little feedback with the technician who was on my computer.,2
287320,19-NOV-11,18-NOV-11,Jewelle,,en,70.27.66.212,don.carroll@sympatico.ca,14017006,000000121331607,5,5,,5
287321,19-NOV-11,18-NOV-11,Ammar,,fr,174.94.112.166,yvette19@bell.net,14027002,000000121331302,4,4,Rien mon problème a été résolue.,5
287322,19-NOV-11,15-NOV-11,Majdi,,fr,184.144.191.166,savoie.michel.2@sympatico.ca,13986402,000000121252201,5,5,,4
287323,19-NOV-11,18-NOV-11,Manel,,fr,174.93.147.18,paulmayrand@sympatico.ca,14023404,000000121318329,5,5,,5
287324,19-NOV-11,05-NOV-11,Kanchana,,en,69.159.110.139,lodogh@bell.net,13881344,000000121047279,3,3,,2
287325,19-NOV-11,17-NOV-11,Nasra,,en,174.89.66.144,mansonja@sympatico.ca,14008518,000000121307158,4,3,"given all the info needed in one call, instead of two.",4
287326,19-NOV-11,09-NOV-11,Melvin,,en,174.92.88.223,n.mousseau@bell.net,13925440,000000121128132,3,2,"i need to have my e-mail fix once and for all the address should be jg_nic@bell.net when you people came in to installe you did n.mousseau@bell.net
this does not work for me  i call ask to have it change  and was told you people can not change it  
",2
287327,19-NOV-11,17-NOV-11,Revathi,,en,67.70.128.200,banders@sympatico.ca,14002208,000000121310817,5,5,We were treated very well!  Thank-you very much!,5
287328,19-NOV-11,17-NOV-11,Jessica,,en,64.231.48.73,tony.cece@sympatico.ca,14012716,000000121304225,5,5,,5
287329,19-NOV-11,18-NOV-11,Zaid,,en,76.70.52.83,joe.dianne@sympatico.ca,14019764,000000121333867,5,5,,5
287330,19-NOV-11,18-NOV-11,Roberto,,en,70.53.86.21,hrs77@bell.net,14018838,000000121333872,5,5,,5
287331,19-NOV-11,18-NOV-11,Heni,,fr,67.70.51.112,nelson.grenier@sympatico.ca,14022890,000000121319722,5,5,Tout a été fait avec patience et gentillesse.,5
287332,19-NOV-11,18-NOV-11,Sarra,,fr,174.91.249.82,oscar.lavin@sympatico.ca,14023178,000000121327042,5,5,,4
287333,19-NOV-11,18-NOV-11,Partha,,en,70.54.90.13,szabocl@sympatico.ca,14025810,000000121329925,5,5,,4
287334,19-NOV-11,18-NOV-11,Nawel,,fr,67.70.51.112,nelson.grenier@sympatico.ca,14022892,000000121323652,5,5,"Pour le besoin, tout a été fait",5
287335,19-NOV-11,17-NOV-11,Robert,,en,70.24.166.233,battista_63@sympatico.ca,14002260,000000121307254,5,,"All of your staff that I dealt with on numerous occasions have been curteous, polite and very apologetic for past problems.  But somewhere along the line cummunication breaks down because every month, with the exception of perhaps two the same problem occurs.  It would be nice if in the near future I receive what I has been agreed upon.  Thankyou.",3
287336,19-NOV-11,06-JUL-11,Valerie,,en,65.92.115.212,2012mrj@bell.net,12508893,000000118287949,5,4,Not applicable,5
287337,19-NOV-11,18-NOV-11,Moncef,,fr,67.68.115.141,michel.blanchette@bell.net,14022306,000000121327204,5,5,,5
287338,19-NOV-11,18-NOV-11,Mehdi,,fr,70.50.152.86,j.desjeux@sympatico.ca,14019052,000000121323819,4,3,"Le conseiller était professionnel, courtois, m'a dirigé vers la bonne personne et un technicien doit venir cet avant-midi. ",5
287339,19-NOV-11,18-NOV-11,Seifeddine,,fr,67.70.24.120,michel.pelletier001@sympatico.ca,14022316,000000121330338,4,4,,4
287340,19-NOV-11,18-NOV-11,Akrem,,fr,174.95.246.11,bergeron.jean-marie@sympatico.ca,14014934,000000121326041,5,5,Pas grand chose car je fus appelé le soir par un responsable qui m'a dit qu'un technicien serait à la maison le lendemain pour régler le problème. Ceci me convenait parfaitement.,5
287341,19-NOV-11,18-NOV-11,Kanchumarthi,,en,184.144.189.61,ian.melrose@sympatico.ca,14018918,000000121333943,5,5,,5
287342,19-NOV-11,18-NOV-11,Mario,,en,70.49.159.252,vagaal@sympatico.ca,14026418,000000121322229,5,5,"The quality of sound over the phone, I could hardly hear the person on the other end.",4
287343,19-NOV-11,18-NOV-11,Alexandra,,en,65.93.98.194,cgrotrian@sympatico.ca,14015754,000000121334561,5,5,nil,5
287344,19-NOV-11,18-NOV-11,Saoussen,,fr,67.70.145.129,mariellelessard@sympatico.ca,14021806,000000121328775,5,5,,5
287345,19-NOV-11,18-NOV-11,Suresh kumar,,en,70.49.105.224,nijolegray@sympatico.ca,14022988,000000121335383,4,4,,5
287346,19-NOV-11,18-NOV-11,Rim,,fr,70.53.250.79,norm12@sympatico.ca,14023060,000000121329423,4,3,,5
287347,19-NOV-11,18-NOV-11,Karen,,en,174.95.135.77,benerb@sympatico.ca,14014898,000000121334826,1,1,"Help the customer out by actually refunding their money as I was told I would be, but later I was denied my refund. OR instead of refunding money at least upgrade the customer's service they they already have.",1
287348,19-NOV-11,18-NOV-11,Nouha,,fr,65.93.124.39,n.sansregret@sympatico.ca,14022822,000000121322596,5,4,,4
287349,19-NOV-11,16-NOV-11,Keerthi,,en,184.145.76.163,findrob@sympatico.ca,13992354,000000121269398,4,4,,4
287350,19-NOV-11,18-NOV-11,Bochra,,fr,70.52.85.200,roger_c@sympatico.ca,14024520,000000121317434,3,1,"Régler le problème. Les dames à qui j'ai parlé sont gentilles et veulent bien faire, mais rien ne fonctionne: le réparateur n'est pas venu parce qu'elle a donné le rendez-vous à un autre moment qu'elle m'a dit, moi j'ai perdu mon après-midi de vendredi le 18 a attendre et tout sera à recommencer aussitôt que je vais rappeler. J'ai d'ailleurs rappelé le vendredi soir pour me faire dire qu'on pouvait rien faire pour le moment et que je devrais attendre le réparateur même si j'ignore quel jour il viendra. Bref, chaque fois que j'appelle vos services je sais d'avance que ce sera compliqué, inefficace et que je vais perdre beaucoup de temps. La seule chose que j'ai apprise est l'utilisation du programme web Speedtest qui me permet de savoir que ma ligne haute vitesse est plus lente qu'un modem vieux de vingt ans. La vitesse promise de 8 megabit seconde est plutôt de 0,5 megabits quand ça va bien. Et ça depuis des mois. Je suis donc totalement insatisfait du service internet de Bell même si les dames sont gentilles et veulent bien faire.",2
287351,19-NOV-11,18-NOV-11,Johanna,,en,70.24.27.170,c.b.calabrese@sympatico.ca,14015444,000000121328876,4,5,,5
287352,19-NOV-11,18-NOV-11,Nawel,,fr,67.68.254.87,a.lagarde.lancien@sympatico.ca,14013828,000000121318127,5,5,,5
287353,19-NOV-11,18-NOV-11,Ahmed Khalil,,fr,184.144.236.214,jeanpaullalonde@sympatico.ca,14019440,000000121318358,5,5,sans commentaire,4
287354,19-NOV-11,18-NOV-11,Zishan,,en,174.95.133.62,rudy-13@sympatico.ca,14024680,000000121321733,4,4,,4
287355,19-NOV-11,18-NOV-11,Ammar,,fr,65.92.244.212,carmen.jodoin@sympatico.ca,14015574,000000121330802,4,4,,3
287356,17-NOV-11,16-NOV-11,Shalini,,en,70.24.88.184,gordon.nelson@sympatico.ca,13992950,000000121283810,5,5,,5
287839,19-NOV-11,18-NOV-11,Martin,,en,65.95.95.63,joanne.quan@sympatico.ca,14019744,000000121339650,3,2,"The customer care representative is fine but my Internet has been very unstable.  This is the second call in two days that I called due to the 
Unavaiilibility of bell Internet service.  Please check your updates for any impact; it is very frustrated when I depended in your Internet service for work and it is not available.  We have been one of your loyal customer; we sticked with bell since the beginning of sympatico.  If the service is not improved we may have to switch to another company I.e Rogers.

Cheers
Joanne",2
287840,19-NOV-11,16-NOV-11,Salim,,fr,174.93.246.114,gabriellelussier@sympatico.ca,13992598,000000121285899,5,5,,5
287841,19-NOV-11,18-NOV-11,Elyes,,fr,184.145.158.45,yvontousi@bell.net,14027022,000000121338480,4,4,probleme avec mon portable.,4
287842,19-NOV-11,18-NOV-11,Hanen,,fr,69.157.181.238,angyesos@sympatico.ca,14014360,000000121317948,1,,,2
287843,19-NOV-11,18-NOV-11,Zoubeir,,fr,76.68.137.87,titoi@sympatico.ca,14026128,000000121333784,5,4,,4
287844,19-NOV-11,17-NOV-11,Gilbert,,en,184.148.129.121,liljim@sympatico.ca,14008002,000000121298932,1,1,"Having a call centre in Canada would great for starters. We reached Manila I believe. The person there did not understand this question."" Is there a problem in our neighbourhood ?"" His comment was, Oh you are having a problem with your neighbour using your telephone! Need I say more.",
287845,19-NOV-11,19-NOV-11,Edgar,,en,70.54.88.53,mayboom@sympatico.ca,14022058,000000121339814,5,5,"In my opinion, the person was courteous and competent, and I don't feel the experience could have been improved upon.",5
287846,19-NOV-11,18-NOV-11,Carmen,,en,70.54.148.59,trish68@bell.net,14026318,000000121325224,5,4,,5
287847,19-NOV-11,16-NOV-11,Tom,,en,70.27.2.39,kdwinner@sympatico.ca,13994836,000000121279421,5,5,"I was asked to return a modem twice by mail
the modem was returned to bell by the service technician

it looks like you have a bad process as I had to call to straighten it all out",2
287848,19-NOV-11,18-NOV-11,Katelyn,,en,70.26.151.98,mlparent99@sympatico.ca,14022516,000000121330911,5,5,,5
287849,19-NOV-11,18-NOV-11,Allan,,en,184.147.0.189,katmando@sympatico.ca,14020330,000000121338249,1,1,"Currently I am still waiting for the technician that was scheduled for 10am.  It's 1145am now.  Yest I waited 8.75 hrs and had to phone 2-3x to get anything close to an answer about when someone was coming.  This all started Mon when I thought I was asking a simple question....3 technicians at 310-SURF and 1.5 hrs later, I had done 3 sets of 2 tests about my speed, had to explain to one technician that kbs is 1000x SMALLER than Mbs, and still had to tell them I was only getting typically 75kbs download speed.  Finally they said they would send a technician Friday afternoon.  
On Tues at lunch Bell called again to ask me to do ANOTHER online speed test and that it would only take 10mins.  He also mentioned that I would be the 2nd place scheduled for Friday afternoon.  

I couldn't get to this new test until Wed at dinner and when I called the special number they'd given me, the technician had NO CLUE was test I needed to do, and it came out inadvertently that I had no technician scheduled for Friday!!!!!!!  That was another 30mins wasted.

So right now, I have WASTED CLOSE TO 13 HRS OF MY TIME AND STILL AM NO CLOSER TO A RESOLUTION BECAUSE IT'S ALMOST NOON AND NO ONE HAS COME YET.  TO SAY I AM NOT HAPPY WOULD BE AN UNDERSTATEMENT.  ALL I HEAR IS SORRY.  WELL THAT ISN'T CUTTING IT.  NOT ONLY DO I NEED A TECHNICIAN TO COME WHEN SCHEDULED, A BIT MORE THAN AN APOLOGY IS REQUIRED FOR THIS LONGTIME BELL CUSTOMER FOR PHONE AND INTERNET SERVICES!!!!!!!!!!  This is well beyond a comedy of errors and it certainly isn't funny.

I'd only been told about other people's poor experiences but now I am a living example of one.",1
287850,19-NOV-11,18-NOV-11,Wassim,,fr,76.65.88.96,laurin.pauze@sympatico.ca,14020862,000000121315479,3,2,C est ok le technicien a été envoyé rapidement mais on aurait du l envoyer bien avant...,3
287851,19-NOV-11,18-NOV-11,Grace,,en,184.145.84.172,beverleyscott@sympatico.ca,14014988,000000121322092,4,4,It was somewhat difficult to fully understand the Rep. due to his accent.He was very good at repeating what he was saying.,5
287852,19-NOV-11,18-NOV-11,Larissa,,en,70.52.230.154,morlin@bell.net,14022648,000000121325538,,,,
287853,19-NOV-11,18-NOV-11,Pascal,,en,174.92.174.6,paul.rowoski@sympatico.ca,14023374,000000121337356,1,1,"listened to what I required.  acknowledge I am a long term customer, show some empathy.  It is increadible how bell has an I don't care attitude( business must be good, I guess there is not much competition for you.  Basically this is the best we can do.  I had three choise keep the unacceptable packages and charges, except the ridiculous solution or cancel.  There was no reaction to me wanting to leave.  I don't expect to hear anything back regarding this as it really doesn't seem to matter I am surprise you even was your time sening this.  I am so disapointed that this is the first time I have ever actually taken the time to fill out a survey. ",1
287854,19-NOV-11,18-NOV-11,Salvador,,en,184.144.8.212,barrie.hoare019@sympatico.ca,14014794,000000121334362,5,5,none,4
287855,19-NOV-11,18-NOV-11,Sofien,,fr,69.159.117.9,courrd1@bell.net,14016196,000000121327295,5,5,,5
287856,19-NOV-11,18-NOV-11,Chaouki,,fr,174.88.179.214,MED_TGCB_L.Sebastien@bell.net,14013670,000000121322254,5,4,hmm les chip email liqueeur augmente la satifaction bien ausi peut etre un résumé de l'état de notre rapport affaire client- répondeur du service maison..  peut etre des petit offre de petit jouet cadeau personnalisé au consomateur l'ouverture de l'esprit des site internet pouvant être intéressant ... pas certain parce que j'ai pas envie de joué au rôle du vendeur ..! merci,
287857,19-NOV-11,18-NOV-11,Vijay,,en,174.91.10.252,b.hank@bell.net,14014676,000000121334388,5,5,,4
287858,19-NOV-11,18-NOV-11,Badreddine,,fr,184.145.149.70,SIMARD.JEANLOUIS@sympatico.ca,14013758,000000121336297,5,5,N/A,5
287859,17-NOV-11,16-NOV-11,Seifeddine,,fr,174.95.242.253,mhaspect@sympatico.ca,13996562,000000121287713,5,4,parfait,5
287860,17-NOV-11,16-NOV-11,Marouen,,fr,76.69.194.70,ivan.cindric@sympatico.ca,13993586,000000121278490,4,4,,4
287861,17-NOV-11,16-NOV-11,Dwayne,,en,70.52.118.38,carman.terry@sympatico.ca,13990268,000000121282291,1,1,Listen to what the customer is saying rather than trying to sell other products or services. ,1
286331,15-NOV-11,13-NOV-11,Houcine,,fr,174.92.185.185,marc.brindamour@sympatico.ca,13964240,000000121208687,5,5,Faire en sorte que le rabais de $10/mois pour 3 mois soit permanent de façon à maintenir un avantage compétitif. Je devrai rappeler dans 3 mois...,5
286332,15-NOV-11,14-NOV-11,Feres,,fr,70.51.45.149,boilygo1@bell.net,13967944,000000121231322,5,5,,5
286333,15-NOV-11,14-NOV-11,Zeineb,,fr,70.49.115.33,lucielam@sympatico.ca,13972092,000000121227609,5,5,,5
286334,15-NOV-11,14-NOV-11,Nouha,,en,174.95.117.107,rog.m.cote@sympatico.ca,13974152,000000121230100,2,2,"Since I was left in suspense, I am of the opinion that I should have been contacted again for some kind of a resolution. Either that the problem was found and solved or what would be the next course of action.",
286335,15-NOV-11,13-NOV-11,Balaji,,en,69.159.50.84,larose.durning@sympatico.ca,13963828,000000121215640,3,,THi person was more patient than the person from 1/2 hour earlier.  I was angrier and got a different solution from the previous calls.  We will see whether the issue is resolved with a new router.,3
286336,15-NOV-11,14-NOV-11,Estephania,,en,64.229.37.71,pdumais_22@sympatico.ca,13973574,000000121232376,5,4,Everything was fine,4
286337,15-NOV-11,12-NOV-11,Robert,,en,174.89.140.134,sbruder@sympatico.ca,13958694,000000121190487,3,2,Wait time for the rep was over one hour.,1
286338,15-NOV-11,14-NOV-11,Jay,,en,67.68.204.16,joyce.jarand@sympatico.ca,13971265,000000121225667,5,4,,5
286339,15-NOV-11,14-NOV-11,Cristobal,,en,74.15.99.228,sharonpreston@sympatico.ca,13974600,000000121230972,5,5,nothing,4
286340,15-NOV-11,14-NOV-11,Moez,,fr,70.30.154.169,pierre.mecteau@sympatico.ca,13973674,000000121227692,4,4,,5
286341,15-NOV-11,14-NOV-11,Manel,,fr,67.68.20.87,margo1932@sympatico.ca,13972328,000000121227705,5,5,"Rien de plus tout a  été parfait; c'est très long mais ca a bien été. Merci de la patience de Manel, j'ai 79 ans et j'aime travailler sur l'ordinateur, j'ai pris des cours il y a 9 ans. Merci encore Marguerite Lafrenière.",5
286342,15-NOV-11,14-NOV-11,Bilel,,fr,69.156.163.150,andredecarufel@sympatico.ca,13967418,000000121233367,5,5,"Tout a été parfait, la vitesse de  la réponse lors de l'appel, compétence, patience et politesse du technicien.
J'ai bien apprécié le logiciel de prise de contrôle de mon ordi , c'est moins laborieux et ardu pour l'usager et sûrement pour le technicien.
La seul chose à déplorer est la gestion de la boîte de réception, je n'ai jamais reçu d'avis au sujet de cet boîte  Hotmail qui garde tous les messages lus. Come usager sans doute dans la moyenne nous ne pouvons pas être à l'affut de tous ces changements .
Cette boîte à message est sans doute un très gros irritant.
Maintenez votre bon service.
Salutations",5
286343,15-NOV-11,13-NOV-11,Rey Ivan,,en,74.12.86.234,cepistola@sympatico.ca,13961396,000000121215356,5,4,"my email, it was one month or more told me to go to the store were i bought my computer .they told meto buy a new one.my old computer is still working only i cant get email .no more remedy to fix ?just buy new one?pls.help,thanks.",5
286344,15-NOV-11,14-NOV-11,Anne,,en,64.229.82.183,doyle4@sympatico.ca,13969228,000000121224702,4,4,"I was very satisfied with the support provided by Anne.  I am retired and do not understand all of the complexities of the ""internet"" world.  THe word virus scares me, I don't know what to do.  I think it is important for Bell to provide special support for people, like me, who want to use the internet but feel intimidated by it.  Remember, grey power is on the rise and we need support in the electronic world.  Cheers.",5
286345,15-NOV-11,14-NOV-11,Manoranjith,,en,216.191.231.234,suet.yuen@sympatico.ca,13974938,000000121227214,1,1,Better trained staff.,2
286346,15-NOV-11,14-NOV-11,Merly,,en,50.101.36.233,post45@sympatico.ca,13973742,000000121227545,5,5,,5
286347,15-NOV-11,14-NOV-11,Chad,,en,142.145.0.177,dtjensen@sympatico.ca,13969274,000000121234031,5,5,,4
286348,15-NOV-11,14-NOV-11,Danny,,en,209.226.111.108,pgklim@sympatico.ca,13973628,000000121223423,5,2,There was nothing more that Danny could have done. Not bing able to get HIGH SPEED it was very hard for Danny to talk me though the problem. He did the best that he could do and I thank him for that. He has suggested I take it to a tech. I will.,4
286349,15-NOV-11,14-NOV-11,Patricia,,en,174.91.114.4,snitter@sympatico.ca,13974736,000000121219231,5,5,,5
286350,12-NOV-11,10-NOV-11,Ryan,,en,70.24.20.35,gisele.ethier@sympatico.ca,13932736,000000121148580,1,,One call should suffice to change or delete a service with Bell.  I had to answer 5 calls.  Wait time on the phone to resolve this simple issue took at least 2 hours of my time.  Absolutely incompetent staff.,1
286351,12-NOV-11,11-NOV-11,Zishan,,en,174.95.132.31,roger.marg@sympatico.ca,13949082,000000121182920,5,5,"All was great!  Very helpful rep.  Though he had an accent, his English was very good and he was understood.  This does not always happen.  Ensuring the rep speaks clear English is very important to me as a customer as I do not understand all of the workings of the computer, so the broken English makes it even more difficult.  Cudos to the rep who handled our problem.",5
286352,12-NOV-11,09-NOV-11,Ali,,en,67.71.128.211,silvino.oliveira@sympatico.ca,13927404,000000121144187,5,5,,4
286353,12-NOV-11,09-NOV-11,Med Hedi,,en,70.27.223.43,tonimail@sympatico.ca,13928144,000000121141647,5,5,Actually the performance of M. Hedi was quite excellent,5
286354,13-NOV-11,12-NOV-11,Leslie,,en,76.67.97.15,rrff@sympatico.ca,13958436,000000121201900,5,4,,5
286355,13-NOV-11,12-NOV-11,Sarra,,en,70.49.75.40,gpidduck@sympatico.ca,13954434,000000121196778,5,2,We are moving to New Brunswick and the main reason for my call was to end service here in Pointe Claire and to inquire about keeping my Sympatico.ca email address. The CSR tried their best but I was told it can't be done. - that/s why I am not completely resolved. Still can't undersatnd why - all email points to a MS server and I believe Bell Aliant is a Bell CAnada partner - changing a long standing email address is a pain,4
286356,13-NOV-11,12-NOV-11,Martin,,fr,70.48.18.38,bsherping@sympatico.ca,13952456,000000121205767,5,5,Rien,5
286357,13-NOV-11,12-NOV-11,Cristobal,,en,69.157.57.92,dfstevens@sympatico.ca,13953412,000000121195529,4,4,unfortunately caused another problem which was resolved in the next call,4
286358,13-NOV-11,12-NOV-11,Arun,,en,69.157.57.92,dfstevens@sympatico.ca,13953414,000000121202032,5,5,problem left by previous agent all cleared up,4
286359,13-NOV-11,12-NOV-11,Colleen,,en,70.55.37.199,grunstedler@sympatico.ca,13954484,000000121196146,3,3,I recently chanaged services and the representative couldnt tell me if the 40gb for $5 was still on my bill.  She did leave a note on my account so it could be fixed if it was.  She was very helpful but couldnt verify this for me.  Glen,4
286360,13-NOV-11,12-NOV-11,Thitola,,fr,76.71.200.200,chenier.pierre@sympatico.ca,13952736,000000121200237,5,5,Rien de plus. C'était parfait.,5
286361,13-NOV-11,12-NOV-11,Marwa,,fr,184.160.161.176,gilles.ghyslaine@bell.net,13954320,000000121190346,5,5,,4
286829,19-NOV-11,18-NOV-11,Fourat,,fr,184.148.253.160,a.thomassin@sympatico.ca,14013846,000000121323612,4,4,Le trouble existe toujours  selon le représentant les techniciens de Bell essaie de solutionner le trouble concernant la messagerie de Bell Internet     Ca fait 48 heures que c`est en trouble,4
286830,19-NOV-11,18-NOV-11,Mohamed,,fr,64.228.209.87,ropie@sympatico.ca,14024570,000000121327868,5,4,,5
286831,19-NOV-11,18-NOV-11,Danielle,,en,65.92.6.127,s.devic@sympatico.ca,14024732,000000121322547,5,5,,4
286832,19-NOV-11,18-NOV-11,Rudys,,en,70.49.183.64,marsalam@sympatico.ca,14021902,000000121329930,5,5,,4
286833,19-NOV-11,18-NOV-11,Roshan,,en,70.30.23.6,gwen.connell@sympatico.ca,14018528,000000121318824,1,1,I was on hold for over 30 minutes and finally disconnect my call - no music was on the line,1
286834,19-NOV-11,18-NOV-11,Samantha,,en,76.69.27.153,patricia_miller@sympatico.ca,14023330,000000121335463,5,5,"Sto insisting that George Donaldson, my husband, authorize decisions on the account, when, if you'll notice, the account was originally in my name.  That it was changed into his name when I added him to the account annoys me quite a bit each and every time I have to talk to Bell about anything.  And the residual effect of that leads me to my answer in question four, and has nothing at all to do with Brett, who was professional, courteous and helpful.  ",2
286835,19-NOV-11,18-NOV-11,Haythem,,fr,67.68.175.53,cminier@sympatico.ca,14016092,000000121330809,4,4,,5
286836,19-NOV-11,18-NOV-11,Claudia,,en,76.64.13.82,todd.gillis@sympatico.ca,14026172,000000121323307,1,1,listen to the customer,1
286837,19-NOV-11,18-NOV-11,Mary Anne,,en,184.147.231.47,jorges1@sympatico.ca,14019890,000000121331517,5,4," Be more careful when the Bell makes an 
agrement and gives the confirmation 
number to the client and later that agre-
ment is broken without inform the client.
I had to spend almost an hour talking  
to the representative Mary Ann, who was very efficient and helpful to solve the problem. ",5
286838,19-NOV-11,23-OCT-11,Julien,,fr,76.67.162.113,cotef19@sympatico.ca,13729736,000000120749557,5,5,"Julien etait tres bon, il ma demander ce que je recherchai et ensuite a pris charge et ma aide a trouver ce que je cherchai sur tous mes produits Bell. ",5
286839,19-NOV-11,18-NOV-11,Shyam,,en,69.157.125.242,gallanp@sympatico.ca,14018038,000000121335636,1,1,Do not give me a trainee to solve a problem and give me over to his supervisor later on to se how he did. Because they did not solve my problem.  Only wasted a hour of my time and made me miss dinner with my family,1
286840,19-NOV-11,18-NOV-11,Elyes,,fr,50.100.130.219,ludger@bell.net,14021380,000000121329762,5,5,rien de plus merci beaucoup,5
286841,20-NOV-11,17-NOV-11,Martina,,en,69.158.97.247,dolmstead@sympatico.ca,14004116,000000121313489,5,4,,5
286842,20-NOV-11,19-NOV-11,Celina,,en,76.66.84.129,gordonblawson@sympatico.ca,14030508,000000121341937,5,5,...closing down my connection 'for security reasons' and not notifying me made for a bit of a confusing morning....perhaps an email notifying me might have been a good idea....?,3
286843,20-NOV-11,19-NOV-11,Vijayashanti,,en,74.14.34.53,smearle@sympatico.ca,14035082,000000121343577,5,5,,5
286844,20-NOV-11,11-NOV-11,Aymen,,fr,174.92.233.82,sylvie-2011@bell.net,13950130,000000121186998,2,1,"J'ai besoin de spécialiste MAC pour venir m'aider...  personne chez Bell et il me dise qu'il ne connaisse pas bien les Mac !!!  je suis encore avec un problème qui perdure.  J'ai perdu temps, argent pour mon travail, en plus des soucis, stress et rien de plus de la fermeture de mes comptes et cartes bancaires !   Avec ça des factures salées, et des erreurs entre ce que j'ai négocié et le service facturé....Est-ce assez pour être insatisfaite..  J'en aurai à dire mais j'arrête là.... c'est à suivre  ",1
286845,20-NOV-11,19-NOV-11,Claudia,,en,64.231.244.54,kjwatson@sympatico.ca,14031942,000000121349543,5,5,,5
286846,20-NOV-11,11-NOV-11,Christine,,en,70.26.235.222,kcourts@bell.net,13945652,000000121179339,5,5,none,4
286847,20-NOV-11,19-NOV-11,Richard,,en,65.95.185.161,jbrown03@sympatico.ca,14031172,000000121344694,5,5,Less pressure to change the Internet package,4
286848,20-NOV-11,19-NOV-11,John,,en,184.147.32.87,dwcoghlan@sympatico.ca,14029726,000000121340748,5,5,"nothing that I can think of,",5
286849,20-NOV-11,16-NOV-11,Arjuman,,en,76.67.123.141,bpreston4332@sympatico.ca,13990060,000000121277470,4,2,Not your problem - we lost phone connection.,5
286850,20-NOV-11,19-NOV-11,Maria,,en,70.50.67.31,junerom@sympatico.ca,14031666,000000121350651,,,I am 77 years old.  Couldn't resolve my issue.  Had to have my son spend hours resolving it.  Maria did make a follow-up call in the afternoon to make sure all was fine.  Not her fault I am not a 'techie'.  ,4
286851,20-NOV-11,16-NOV-11,Anusha,,en,76.67.123.141,bpreston4332@sympatico.ca,13990062,000000121280804,5,5,Anusha got right to the problem and helped me!,5
286852,20-NOV-11,18-NOV-11,Addu,,en,76.69.65.144,to4bugs@sympatico.ca,14026168,000000121320350,2,3,It was very hard to understand the person I talked because of her accent.  I felt she got frustrated with me and in the end wanted to get rid of me,
286853,20-NOV-11,19-NOV-11,Balaji,,en,70.29.17.130,dean_p@sympatico.ca,14029400,000000121352527,4,4,would have rather had the tech talk me through and let me do it my self instead of accesing my computer,4
286854,20-NOV-11,19-NOV-11,Anne-Marie,,en,64.228.142.37,slatter@bell.net,14035066,000000121343114,5,5,Nothing,5
286855,20-NOV-11,19-NOV-11,Mary-Jane,,fr,70.30.182.40,rou.bru2@bell.net,14034556,000000121351613,5,4,,5
286856,20-NOV-11,19-NOV-11,Mohamed,,fr,69.159.165.27,hubertlafortune@sympatico.ca,14030820,000000121344356,5,4,rien,5
286857,20-NOV-11,19-NOV-11,Nicholas,,fr,76.64.91.113,charararima@bell.net,14028768,000000121354555,5,5,,5
286858,20-NOV-11,18-NOV-11,Steph,,en,70.24.4.57,patricie10@sympatico.ca,14023332,000000121325488,5,5,,5
286859,20-NOV-11,19-NOV-11,Methil,,en,70.52.187.6,a.rainu@sympatico.ca,14027350,000000121340885,5,5,,5
286860,20-NOV-11,19-NOV-11,Karingula,,en,174.91.67.5,foxc@sympatico.ca,14030108,000000121356417,3,4,Use people with more fluent English.,4
286861,20-NOV-11,19-NOV-11,Ricardo,,en,174.95.49.96,wendywhite9@sympatico.ca,14036020,000000121352553,5,5,,5
286862,20-NOV-11,05-NOV-11,Mark,,en,174.88.88.79,terrymartyn@sympatico.ca,13884516,000000121048220,4,4,,4
286863,17-NOV-11,17-NOV-11,,,en,64.228.157.31,,,,5,5,,5
286864,20-NOV-11,19-NOV-11,Kyle,,en,70.26.80.131,md.carafa@sympatico.ca,14032930,000000121342334,5,5,Kyle was very helpful and had a pleasant  disposition.  He understood that our internet needs were not met and he made suggestions as to which packages would best suit our family.  Kyle is an excellent representative of Bell. ,5
286865,20-NOV-11,19-NOV-11,Hakim,,en,69.156.29.166,potter.toronto@bell.net,14033960,000000121356210,5,5,"Tell me how to contact BlackBerry, which I can't locate.",5
287357,17-NOV-11,16-NOV-11,Rain,,en,174.119.230.101,drmatthewdds@sympatico.ca,13991790,000000121279449,5,5,nothing,4
287358,17-NOV-11,16-NOV-11,Sihem,,fr,184.144.180.240,dlarosed@sympatico.ca,13991650,000000121278892,3,2,Mieux comprendre ma demande,4
287359,17-NOV-11,16-NOV-11,Sarra,,fr,67.68.66.48,marc.massicotte034@sympatico.ca,13996010,000000121268206,2,,"Il semble que mon adresse E-Mail fonctionne de nouveau normalement mais on ne m'a pas avisé de la correction par téléphone comme la technicienne me l'avait annoncé. J'ai dû rappeler 24 heures plus tard pour savoir. Une autre technicienne m'a dit que la correction était faite mais qu'il était faux que j'en serais avisé par téléphone.  DE plus je ne sais pas exactement ce qui s'est produit. La deuxieme technicienne a pretendu que le probleme pouvait provenir du fait que j<avais dans mon ordinateur deux programmes de securite.
J""ai communique avec la compagnie McAfee pour desinstaller ce logiciel ce qui est fait, mais le technicien de cette compagnie m""assure que leur tout petit logiciel ne peut pas avoir cause le dit probleme.  ALORS JE NE SAIS PAS EXACTEMENT QUELLE EST LA CAUSE DU PROBLEME DE LA PERTE DE MON ADRESSE E-MAIL. Pas tres heureux de ca!!! ",3
287360,17-NOV-11,16-NOV-11,Moses,,en,65.93.102.209,jelly.bean@sympatico.ca,13994016,000000121277925,5,5,,5
287361,17-NOV-11,16-NOV-11,Slah,,fr,76.64.238.177,pmongeau@sympatico.ca,13997916,000000121270951,1,1,J'aurais aimé que vous respectiez la loi du Québec et que la personne qui a répondu me transfère l'appel à un technicien situé au Québec.,1
287362,17-NOV-11,16-NOV-11,Sam,,en,174.89.199.98,linda463@sympatico.ca,13995466,000000121275954,5,4,nothing,5
287363,17-NOV-11,16-NOV-11,Peter,,en,174.88.136.78,apollo9@sympatico.ca,13989340,000000121286668,5,5,everything was done to my satisfaction,5
287364,17-NOV-11,11-NOV-11,Patricia,,en,65.95.83.134,chucknwilliams@sympatico.ca,13941994,000000121175311,1,2,Get my Sympatico e-mail working again with the new password that bell accepted.,2
287365,17-NOV-11,14-NOV-11,Nabiha,,fr,69.159.182.51,madeleine014@sympatico.ca,13972214,000000121224216,4,4,"RIEN DE MIEUX POUR CETTE FOIS-CI, PARCE QUE LA PERSONNE QUI AVAIT TRAVAILLÉ SUR MON DOSSIER IL Y A 2 MOIS n'A PAS SON TRAVAIL ET ON ME L'A DIT QUAND J'AI TÉL CETTE SEMAINE.  j'AI ÉTÉ AU TÉL 1HR30 AVEC BELL AFIN DE RÈGLER  CETTE SITUATION. DONC POUR CETTE SEMAINE TRÈS SATISFAITE MAIS POUR AVANT PAS DU TOUT ",3
287366,17-NOV-11,16-NOV-11,Melissa,,en,99.255.76.100,janice1945@sympatico.ca,13993816,000000121276438,4,4,She gave me the wrong phone number to have internet disconnected,3
287367,17-NOV-11,16-NOV-11,Karim,,fr,74.12.245.159,sl.bail@sympatico.ca,13999422,000000121271410,5,5,Rien de particulier.,4
287368,17-NOV-11,16-NOV-11,Lobna,,fr,67.70.114.199,pierre-leveille@sympatico.ca,13997806,000000121271458,4,4,meilleur service que j'ai eu de Bell depuis longtemps! Bravo,5
287369,17-NOV-11,16-NOV-11,Ruth,,en,74.14.199.49,savard.henry@sympatico.ca,13999084,000000121288251,5,5,"Keep personals like Ruth from El Salvador that have the expertise and great attitude.
Well done
",5
287370,17-NOV-11,16-NOV-11,Hassan,,fr,70.52.67.36,d.ratelle1@bell.net,13991112,000000121285605,1,1,régler le problème que j'avais,
287371,17-NOV-11,16-NOV-11,Ryan,,en,74.14.20.218,bg_duncan@bell.net,13989818,000000121278542,4,4,As long as credit for 555 1212 calls come through in Dec. as promised when I called in Oct for Nov. ,5
287372,17-NOV-11,15-NOV-11,Tarek,,fr,65.94.182.96,lemieux.blackburn@sympatico.ca,13982628,000000121248165,4,4,,4
287373,17-NOV-11,15-NOV-11,Bobbie-Jo,,en,69.158.78.72,mark.siydock@sympatico.ca,13983520,000000121251530,1,1,show up or call to make other arrangements.,1
287374,17-NOV-11,16-NOV-11,Latregan,,fr,174.93.213.74,ralphchahine@sympatico.ca,13998188,000000121287641,4,4,"C'est très simple: Ne plus m'envoyer de courrier en exigeant que je vous expédie un modem que je n'ai pas, puisque votre technicien l'a déjà emporté lorsqu'il a installé le nouveau modem (Fibe TV).  C'est très agaçant et ça me fait perdre beaucoup de temps. ",4
287375,17-NOV-11,11-NOV-11,Diego,,en,65.95.25.43,jbicudo@sympatico.ca,13944846,000000121182390,5,5,,5
287376,17-NOV-11,15-NOV-11,Bettaib,,fr,70.30.157.142,mturcot@sympatico.ca,13984342,000000121260956,5,5,,5
287377,17-NOV-11,16-NOV-11,Pradeep,,en,70.50.154.75,contir@bell.net,13990914,000000121288392,4,4,,4
287378,17-NOV-11,15-NOV-11,Amine,,fr,70.30.168.220,denismathieu37@sympatico.ca,13978904,000000121254829,5,5,difficile de faire mieux,5
287379,17-NOV-11,16-NOV-11,Cheryl,,en,70.55.31.28,suprimeau@sympatico.ca,13999808,000000121278304,4,4,,4
287380,17-NOV-11,16-NOV-11,Adel,,fr,70.26.25.54,desgjo@bell.net,13991522,000000121279635,2,1,"J'aurais bien aimé que votre préposé respecte l'entente survenue au mois de Septembre 2011 avec un de vos représentants. Il semble impossible de faire respecter ces ententes qui ont été conclues dans le but d'attirer notre clientèle sans prendre en compte qu'il est surement plus avantageux pour votre compagnie de fidéliser votre clientèle actuelle que de l'attirer avec des promesses non tenues. J'ai malheureusement accordé ma confiance à votre ""vendeur  de service"" en croyant que notre entente serait respectée, mais je dois continuellement renégocier avec vos préposés afin d'en venir à faire respecter ces ententes. Je ne peux blâmer ce préposé puisqu'il obéit à des normes établies par votre compagnie.",2
287381,17-NOV-11,25-OCT-11,Bradley,,fr,184.145.181.118,bmori7@sympatico.ca,13748528,000000120800190,4,4,,4
287382,17-NOV-11,15-NOV-11,Abdelhakim,,fr,50.100.108.104,yannick.cote@bell.net,13988260,000000121259692,5,2,,4
287383,19-NOV-11,18-NOV-11,Serina,,en,64.231.89.202,bbrown@sympatico.ca,14014832,000000121333181,4,4,,5
287384,19-NOV-11,18-NOV-11,Mohamed Nidhal,,fr,184.145.179.193,pbeauregardp@bell.net,14023428,000000121320519,5,5,,3
287385,19-NOV-11,18-NOV-11,Monica,,en,70.50.217.13,nikesh@bell.net,14022994,000000121321134,1,1,"Don't call me 3 times if you can't resolve the situation.
Since I am moving I called to cancel my services with Bell because Rogers is offering better price bundle for new home owners. Bell Sales called me 3x to tell me that they cannot compete with Rogers. I got that info from the 1st sales rep.",4
287386,19-NOV-11,15-NOV-11,Porushotham,,en,70.48.72.205,howiew@sympatico.ca,13980710,000000121255922,4,4,,4
287387,19-NOV-11,18-NOV-11,Kamel,,fr,76.68.169.28,raycayer@sympatico.ca,14024022,000000121328084,5,4,l'homme fut très gentil et patient. Il a finalement résolu mon problème et je suis satisfait.Nerci ,4
287388,19-NOV-11,18-NOV-11,Yousri,,en,70.26.181.171,bob.myre@sympatico.ca,14015128,000000121326623,5,4,,5
287389,19-NOV-11,18-NOV-11,Khaled,,en,70.26.181.171,bob.myre@sympatico.ca,14015130,000000121327306,5,4,,5
287390,19-NOV-11,18-NOV-11,Padala,,en,68.171.231.80,chris.siegman@sympatico.ca,14015881,000000121325327,5,5,"Nothing. Representive was polite, cheerful, patient and completely effecient.",5
287391,18-NOV-11,17-NOV-11,Nabiha,,fr,184.148.250.198,gmarquis9@sympatico.ca,14005404,000000121291346,4,5,Nous créditer les jours sans internet ,5
287392,18-NOV-11,17-NOV-11,Insaf,,en,70.49.81.246,john.papadopoulos@sympatico.ca,14006892,000000121292333,5,5,Nothing,5
287862,17-NOV-11,16-NOV-11,Kevin,,en,216.191.52.71,finniear@sympatico.ca,13992356,000000121270775,1,1,"i was enquiring about charges on my internet bill, i gave the representative my name addresss and telephone number, i was told this was insufficent information to be able to discuss my account. i had just been transfered from the bell telephone representative who did not have a problem with this information. my question was regarding what i had been billed for, i was not looking to make any changes to the accdount, i simply wanted an explaination of the billing on my current statement, my question is still unanswered and i now have to call back to with further information (what more information do you need to answer a billing question on my own account, even though i have been a loyal customer of Bell for over 25 years and have been paying my bills, i do not understand why i was just brushed off in this manner.",2
287863,17-NOV-11,16-NOV-11,Mariem,,fr,70.24.205.69,sattara@sympatico.ca,13999082,000000121268699,4,4,Reduire le cout de service de l'ínternet!!,4
287864,17-NOV-11,16-NOV-11,Mary Ann,,en,69.158.181.179,eppejan@sympatico.ca,13992068,000000121283014,4,4,,3
287865,17-NOV-11,16-NOV-11,Kanchana,,en,65.95.163.176,imanrn@sympatico.ca,13993500,000000121272638,1,1,"Three things, actually.
#1. corrected my bill as requested.  The wrong fee was charged.  The rep from the internet dep't said I'll just have to pay it and they will fix it another time.  WRONG ANSWER!
#2.  Less time on hold.  By the time I got the above answer, I was running late for an appointment, so I had no time to dispute.  I will call back....AGAIN and go through the whole thing AGAIN
#3.  It would be really nice to speak with someone at bell in Canada who I can understand.  90% of the time I need to call Bell, I get someone with such a strong accent, I have MUCH difficulty even understanding them.  A communications company should know how important it is to be able to communicate.
.....as a side note, between Bell Mobility and Bell itself, over the past 4 years, I have been on the phone with you (Bell almost every month to make corrections to my bill.  It would be SO NICE if you could get it right!!  October was refreshing.  It was all correct.  But this month, back to the same old crap, wasting about an hour of my day struggling with you.  It's quite frankly getting really old!
",1
287866,17-NOV-11,16-NOV-11,Med nejib,,fr,65.94.2.48,rolland.quintal@sympatico.ca,13998698,000000121289681,5,5,totalement sastisfait,5
287867,17-NOV-11,16-NOV-11,Lamya,,en,206.172.0.205,adrian_hope@sympatico.ca,13988856,000000121270342,3,2,Be quicker with the answers.. ,2
287868,17-NOV-11,16-NOV-11,Alonia,,en,64.231.196.72,leswell@sympatico.ca,13995390,000000121272998,3,4,i had a difficult time understanding her......,4
287869,17-NOV-11,16-NOV-11,Vijay,,en,184.145.22.98,u.sreen@sympatico.ca,14000354,000000121281920,5,5,,5
287870,17-NOV-11,16-NOV-11,Lisa,,en,74.12.245.194,a.p.bond@sympatico.ca,13988726,000000121269699,4,3,,5
287871,17-NOV-11,16-NOV-11,Zulfiquar,,en,70.26.104.4,vu.minh@sympatico.ca,14000576,000000121281355,2,,"Improve communications from one department to another. Not quite sure if informations get translated and documented properly when calling in. An example, tier 2 support said the modem will be send within three if not five days max. with a diffrent modem that I'm currently have to resolve the issue..but when I called in to enquiry the status..no one had a clue what I'm talking about. For a company like Bell which I really admired over a decade as a customer make me wonder if I want to continue with them. I had to do my own QC to see if thing get document properly. This is not the first time, but become on-going issue.",1
287872,17-NOV-11,15-NOV-11,Edgar,,en,69.42.186.70,normanddeb@sympatico.ca,13984636,000000121265839,5,5,,4
287873,17-NOV-11,11-NOV-11,Md Jihed,,fr,174.92.169.160,rhlulu@sympatico.ca,13948870,000000121184483,4,4,trop lent on est transfere a un autre controleur et on doit raconter la meme histoire,5
287874,17-NOV-11,16-NOV-11,Mathieu,,fr,184.144.216.133,cezanne1@sympatico.ca,13990462,000000121276014,5,4,,4
287875,17-NOV-11,16-NOV-11,Samia,,fr,168.87.145.194,alaincote_9@sympatico.ca,13988966,000000121272037,3,2,"Premièrement on m'avait dit qu'on allait m'appeler dans les 72 heures et j'ai dû le faire moi-même après un délais beaucoup plus long. Deuxièmment je suis resté sous l'impression qu'on a acheté mon silence en m'offrant une certaine compensation.  Le service que je recevais était le même depuis des années et non quelques mois.  Donc, lors de la revision de mon dossier ils auraientt dû dire vous recevez ce service depuis xx date de tel année et vous auriez dû m'accordé les crédits exact qui s'y appliquait.  Dans les faits on m'a expliqué la situation dans un language technique que je ne comprenais pas et que j'ai du accepter car parait-il c'est tout ce qu'ils pouvaient faire.
On est tous des employés de compagnie qui travaillons pour des actionnaires, traitons nos clients équitablement et ils nous le démontreront par leur fidélité.
Alain Côté",3
287876,17-NOV-11,16-NOV-11,Mir,,en,70.26.49.13,henk.bruggink@sympatico.ca,13993254,000000121273397,5,5,,5
287877,18-NOV-11,17-NOV-11,Sulochana,,en,70.31.27.115,dtownson@sympatico.ca,14004248,000000121297748,5,4,,5
287878,18-NOV-11,15-NOV-11,Mauricio,,en,69.158.85.221,randr.gailus@sympatico.ca,13985492,000000121259036,5,5,,5
287879,18-NOV-11,25-AUG-09,Randhir,,en,74.14.99.157,sugerman@sympatico.ca,6702033,000000101645178,5,5,,5
287880,19-NOV-11,17-NOV-11,Ronalie,,en,173.206.103.11,j.purdy@sympatico.ca,14006190,000000121309277,5,5,All was great!,5
287881,19-NOV-11,17-NOV-11,Karen,,en,70.51.97.131,dukerkathy@sympatico.ca,14004266,000000121292694,5,5,,5
287882,19-NOV-11,17-NOV-11,Tathiana,,en,70.52.178.206,xyamaca2000@sympatico.ca,14013292,000000121309259,3,3,Accessing through Firefox browser will limit some of the MSN programs,4
287883,19-NOV-11,18-NOV-11,Mohamed Amine,,fr,67.68.165.248,richardgalipeau@sympatico.ca,14024282,000000121327184,4,2,pouvoir parler a quelqun qui parle le francais du canada pas de la tunisie beaucoup de misere a comprendre ce quill dit ,4
287884,19-NOV-11,18-NOV-11,Yara,,en,70.24.1.206,buckhorn1@sympatico.ca,14015402,000000121339442,3,3,solve the e-mail problem I still have,3
287885,19-NOV-11,15-NOV-11,Romy,,en,70.27.6.21,dfell@sympatico.ca,13978954,000000121259966,3,1,"keep better logs of ongoing problems, so that each time a customer calls, they don't have to go through the same lengthy set of questions and tests that have already been performed multiple times. It is also very frustrating to have someone explain that everything is testing great, while you've just been knocked offline .",2
286362,13-NOV-11,12-NOV-11,Kevin,,en,184.151.63.233,munisteri@sympatico.ca,13957308,000000121197242,3,4,waited 1hr 16 min for a representative,2
286363,13-NOV-11,09-NOV-11,Mark,,en,76.71.98.72,andre44@bell.net,13918630,000000121137683,5,4,I think that I was well informed of my options,5
286364,13-NOV-11,12-NOV-11,Haythem,,fr,70.29.249.44,mireillevincent.avocate@sympatico.ca,13957098,000000121198703,1,1,Au moins essayer de m'aider à résoudre mon problème.,2
286365,16-NOV-11,14-NOV-11,Sweta,,en,70.48.249.162,elaine.defranco@sympatico.ca,13969396,000000121229086,3,3,I wish Bell could do something for rural residents to ensure constant and uninterrupted telephone and internet connections.,3
286366,16-NOV-11,15-NOV-11,Sai,,en,76.65.82.27,davidson.r@sympatico.ca,13978742,000000121257895,5,4,Communication was perfect.,5
286367,16-NOV-11,15-NOV-11,Danielle,,en,209.146.245.161,michaeldocouto@sympatico.ca,13983918,000000121256112,5,5,Perhaps not keep me on hold as long.,5
286368,16-NOV-11,12-NOV-11,Nathan,,en,99.250.216.252,angie.mclelland@sympatico.ca,13951798,000000121190492,4,4,nothing,4
286369,16-NOV-11,15-NOV-11,Hemavathi,,en,70.55.135.10,pamkm@sympatico.ca,13984834,000000121255727,5,4,Not much. Hema fixed the matter I called about which is the subject of this survey.  I have a lot of general probloems with my e-mails and the download from the server when mail arrives is much slower than it used to be when I signed up fo Basic DSL.  I have to sit and wait for a minute or so quite often.  Regardless of the time of day.,4
286370,16-NOV-11,15-NOV-11,Olfa,,fr,76.69.182.150,japich@sympatico.ca,13981136,000000121243555,5,5,,5
286371,16-NOV-11,09-NOV-11,Vijay,,en,64.231.180.14,bkacso@sympatico.ca,13919304,000000121143796,3,3,"Not placed a ""Bell.Ca"" icon in my system that came up in the top L.H. corner of my screen. The tech could not get it to disappear from my startup screen. Also, my ""Bell Mail"" kept coming up in FRENCH, which I do not understand/speak. It would not go to ""English""",3
286372,16-NOV-11,15-NOV-11,Edwin,,en,174.95.159.129,buky@sympatico.ca,13977702,000000121252896,2,1,have some one who can speak better English and not get frustrated when customer can't understand what they want you to do.,2
286373,16-NOV-11,15-NOV-11,Yara,,en,64.231.180.14,bkacso@sympatico.ca,13977378,000000121265395,4,5,,3
286374,16-NOV-11,14-NOV-11,Melissa,,en,209.250.144.210,astafung@bell.net,13967602,000000121227398,5,5,"We don't know the promotion until call in to check.  I expect to receive the new promotion by mail. If Bell don't have promotion discount,  it is very expensive compare with other supplier.",4
286375,16-NOV-11,11-NOV-11,Victoria,,fr,70.48.189.197,real.bilocq@sympatico.ca,13948794,000000121171394,5,5,le tout a été parfait,5
286376,16-NOV-11,15-NOV-11,Geetha,,en,184.146.135.236,pepperdog@bell.net,13985056,000000121247198,5,5,Nothing. Service was excellent.,5
286377,16-NOV-11,14-NOV-11,Darwin,,en,174.94.49.70,bob.walters1@sympatico.ca,13967930,000000121230185,5,4,The inquiry was handled with excellence. The person on the phone could be understood which was nice.,4
286378,16-NOV-11,15-NOV-11,Adnene,,fr,76.67.84.143,francois23@sympatico.ca,13979814,000000121264270,1,1,Qu'il ait plus de connaissance dans ce domaine.Il me disait que c'était mon anti-véruse et ce n'était pas le cas.C'était ma boite e mail qui était pleine.,4
286379,16-NOV-11,15-NOV-11,Noureddine,,fr,76.67.84.143,francois23@sympatico.ca,13979816,000000121265038,5,5,n/c,5
286380,16-NOV-11,15-NOV-11,Md Jihed,,en,67.70.144.18,zaafrane.sami@bell.net,13988364,000000121250239,5,5,,5
286381,16-NOV-11,15-NOV-11,Ramzi,,fr,69.158.171.248,ladouceur.a@sympatico.ca,13982448,000000121256685,5,5,,5
286382,16-NOV-11,15-NOV-11,Sushil,,en,174.91.93.216,don.ham@sympatico.ca,13979148,000000121248009,5,5,,5
286383,16-NOV-11,15-NOV-11,Manel,,fr,70.30.187.193,ybrochu@sympatico.ca,13988270,000000121245000,3,4,un peu plus de patience de la part de votre conseiller,5
286384,16-NOV-11,14-NOV-11,Robert,,en,70.51.65.125,perley.oneil@sympatico.ca,13973596,000000121227662,5,5,,5
286385,16-NOV-11,15-NOV-11,Pau,,en,70.31.108.239,jbroe@sympatico.ca,13981192,000000121249978,4,4,"I could not improve on the agent, she was very pleasant, but the phone was not very clear. However later I tried to get help to sign up for my account, and we were writing back and forth but not finished I did not get an answer and the phone went dead. I waited for him to call back, but nothing. So that is why I have requested to have my bill sent to me by mail. Thanks Elly,
",3
286386,13-NOV-11,12-NOV-11,Grace,,en,64.228.91.157,tmtl@bell.net,13959582,000000121191737,4,4,nothing comes to mind at this time. We just moved to Bell and things seem to be going ok so far,4
286387,13-NOV-11,12-NOV-11,Srinivas,,en,64.228.91.157,tmtl@bell.net,13959584,000000121194266,4,4,nothing comes to mind at this time. We just moved to Bell and things seem to be going ok so far,4
286388,13-NOV-11,12-NOV-11,Azza,,fr,174.93.235.132,marois.l@sympatico.ca,13956784,000000121191976,5,5,"Rien d'autre, ses réponses m'ont totalement satisfait.",5
286389,13-NOV-11,31-MAR-11,Alice,,fr,174.91.250.94,marcpelchat9@sympatico.ca,11588181,000000116168908,2,1,"repondre a mon appel plus vire.  Attendu 20 minutes a ecouter la musique  d'attendte de 1minutes en boucles...

Si mon appel vous est important... repondez.",3
286390,13-NOV-11,12-NOV-11,Kiely,,en,70.48.40.31,mpurkot@sympatico.ca,13957258,000000121198900,5,5,everything was great,5
286391,13-NOV-11,12-NOV-11,Kiely,,en,70.48.40.31,mpurkot@sympatico.ca,13957260,000000121199011,5,5,great service,5
286392,13-NOV-11,12-NOV-11,Amir,,fr,69.159.110.109,pierre.milot.tmi@sympatico.ca,13957832,000000121199885,4,4,"Le site web pour le téléchargement du système de sécurité ne fonctionnait pas, et ça,m'a-t-on avisé, pour jussqu'à mardi ou mercredi. Je ne crois pas que c'est acceptable.",4
286393,13-NOV-11,12-NOV-11,Bilel,,fr,67.71.180.73,lucille2008@sympatico.ca,13956406,000000121193427,5,5,Rien d'autres pour cet événement,4
286394,13-NOV-11,12-NOV-11,Nelly,,en,74.15.61.109,BrendanG@bell.net,13951202,000000121198065,1,3,DEAL WITH US IN A RESPECTFUL MANNER,2
286395,13-NOV-11,02-NOV-11,Shakeel,,en,70.26.63.140,carl51@bell.net,13838642,000000120966470,4,4,,5
286396,13-NOV-11,12-NOV-11,Mark,,en,64.231.115.160,debbrich@sympatico.ca,13953300,000000121190937,4,4,"Alvin was very polite, pleasant and very professional but I had difficulty clearly understanding him and had to ask that he repeat things several times.  I think he needs to speak up and slow down a bit to accommodate for his accent.",4
286397,13-NOV-11,12-NOV-11,Michael,,fr,67.68.127.234,michel852@sympatico.ca,13957014,000000121198003,5,5,J'ai obtenu entière satisfaction.,5
286398,13-NOV-11,11-NOV-11,Divya,,en,184.147.118.205,gkelly000@sympatico.ca,13943930,000000121174302,5,5,nothing,5
286399,13-NOV-11,12-NOV-11,Kevin,,en,204.101.237.139,andy.josee@sympatico.ca,13951780,000000121192099,2,1,Fix the problem. I have been without service for 3 days. Conf # 121192099,2
286400,13-NOV-11,12-NOV-11,Rudys,,en,70.49.185.190,percyw@sympatico.ca,13957766,000000121190366,1,1,This issue has been a year already bell service sucks and reps not trained on systems at all ,1
286866,20-NOV-11,19-NOV-11,Carlos,,en,65.92.35.159,sarah.ferraro@sympatico.ca,14034782,000000121354291,5,5,"keep Carlos as he was the 1st exceptional customer service employee that truly did his job, over and above what was expected with bell. he went the extra mile to make sure my problem was solved, explaining everything as he restored my service.",5
286867,20-NOV-11,16-NOV-11,Mourad,,fr,69.156.133.49,louis.al@bell.net,13995642,000000121283536,4,4,"Ça fait au moins 6 mois que j'appelle pour toutes sortes de raisons...surtout pour des erreurs de facturations...je ne peux jamais savoir quel est le montant exact que je paierai à chaque mois, il y a toujours une erreur...Merci!",3
286868,20-NOV-11,19-NOV-11,Irfan,,en,174.95.15.201,robert574@sympatico.ca,14034410,000000121352825,5,5,perfect,5
286869,20-NOV-11,19-NOV-11,Jose,,en,70.53.74.56,beauchamp.luc@sympatico.ca,14028160,000000121353312,5,5,,2
286870,20-NOV-11,19-NOV-11,Med Wacef,,fr,67.68.81.234,normand.berthiaume@sympatico.ca,14033548,000000121347093,5,5,,5
286871,20-NOV-11,19-NOV-11,Sushil,,en,76.69.42.249,gedmondson@sympatico.ca,14030300,000000121342690,5,5,,5
286872,20-NOV-11,05-NOV-11,Liz,,en,67.68.44.60,maria2619@bell.net,13881702,000000121053567,5,5,With a small detail about the modem's one time payment. ,5
286873,20-NOV-11,19-NOV-11,Ahmed,,fr,70.51.199.60,claude040@sympatico.ca,14028938,000000121342201,3,3,,3
286874,20-NOV-11,19-NOV-11,Akrem,,fr,76.67.158.109,jaclemay@sympatico.ca,14031036,000000121348145,4,3,"Je crois que Windows Live complique les liaisons entre divers boites aux lettres... et la mise en réseau entre deux ordinateurs. J'ai aussi gardé Sympatico dans Outlook pour ne pas pedre des données. Et c'est vrai que le tout était compliqué.... 
Le représentant était très patient, agréable et gentleman. Tout est correcte actuellement.",4
286875,20-NOV-11,19-NOV-11,Kanchumarthi,,en,64.231.57.158,iangr@sympatico.ca,14030876,000000121355452,5,5,,5
286876,20-NOV-11,19-NOV-11,Haricharan,,en,74.12.97.164,peter-jean@sympatico.ca,14033830,000000121346755,4,4,,5
286877,20-NOV-11,19-NOV-11,Loyda,,en,74.14.198.243,maryjoduncan@bell.net,14032828,000000121354008,5,5,,5
286878,20-NOV-11,19-NOV-11,Diego,,en,70.29.3.232,anne.moulton@sympatico.ca,14027846,000000121342082,4,4,,4
286879,20-NOV-11,19-NOV-11,Ahmed,,fr,174.92.176.19,mmartic@sympatico.ca,14033222,000000121354336,4,5,,4
286880,20-NOV-11,19-NOV-11,Jamie,,en,76.68.133.100,thetransportabletherapist@sympatico.ca,14035626,000000121356488,5,5,,5
286881,20-NOV-11,19-NOV-11,Allan,,en,184.146.158.146,n.mugford@sympatico.ca,14033430,000000121355201,5,5,None - I received the assistance I required,5
286882,20-NOV-11,17-NOV-11,Kevin,,fr,67.70.85.250,gagneclan@sympatico.ca,14005072,000000121309323,5,5,Rien  de plus,5
286883,20-NOV-11,18-NOV-11,Ryadh,,fr,67.68.226.132,michel6345@bell.net,14022324,000000121332068,2,2,plusieurs choses  manque de communication avec les agents  erreurs sur facturation interurbains trop dispendieux a comparé aux autres fournisseurs pourtant ils louent vos lignes frais  d utilisations sur internet trop élevés pourquoi me chargé 60 dollars au lieu de 5 dollars immédiatement quand vous m envoyer ma facture vous savez combien je vais payer pourquoi vous ne savez pas que j ai un crédit sur la location de mon rvp chaque mois  il  y a trop de pitonnage pour rejoindre un agent  c est trop long ,
286884,20-NOV-11,13-NOV-11,Celine,,en,70.27.106.5,wbiss@sympatico.ca,13959930,000000121206097,5,4,No comment,4
286885,20-NOV-11,19-NOV-11,Youssef,,fr,174.95.238.127,soniabouhdida@bell.net,14035152,000000121345158,5,5,"Informer le client sur la fin des promotions avant de changer le montant dans la facture. En effet avec bell il y'a toujours des forfaits qui peut les offrir a ses client a fin de les satisfaire et d'augmenter leur fidélités
merci de votre compréhension.",5
286886,20-NOV-11,19-NOV-11,Jessica,,en,67.68.37.20,herb.rose.cawthorn@sympatico.ca,14030738,000000121352705,3,3,Listen and get the facts about the problem first before immediately wanting control of the computer. ,5
286887,20-NOV-11,19-NOV-11,Moses,,en,184.147.226.44,lloyd.kelly@sympatico.ca,14032338,000000121346084,5,5,nothing,4
286888,20-NOV-11,19-NOV-11,Jordan,,en,70.54.4.241,jameswilton@bell.net,14019238,000000121339998,4,4,,3
286889,20-NOV-11,18-NOV-11,Mohammed,,en,174.95.11.10,bucciol@sympatico.ca,14015398,000000121339155,4,5,nothing,5
286890,20-NOV-11,18-NOV-11,Wynbert,,en,70.30.85.159,don.nicol@sympatico.ca,14017016,000000121329452,4,3,,3
286891,20-NOV-11,19-NOV-11,Grace,,en,70.50.181.62,christimal@sympatico.ca,14028872,000000121349261,5,5,,5
286892,20-NOV-11,16-NOV-11,Zishan,,en,70.49.10.232,m_mfleming@sympatico.ca,13995870,000000121270629,3,4,I am quite savy on computers and in fact teach seniors. Although quite friendly the techs need to understand that when the customer has been through the fundamentals and has diagnosed the problem that at least hand us over to the high level tech immediately to confirm the diagnosis. It took 40 minutes on the phone for me to get to that level. The problem has been resolved with the replacement modem. ,3
286893,20-NOV-11,18-NOV-11,Manel,,fr,174.88.85.104,j.a.leclair@sympatico.ca,14019036,000000121322956,4,4,,4
286894,20-NOV-11,19-NOV-11,Ashfaq,,en,69.159.64.74,Patrick.Cureton@sympatico.ca,14027288,000000121356319,5,5,"Not much -  Ashfaq responded quicky to my query and stayed on the phone to insure that the matter was fully resolved.
",5
286895,20-NOV-11,16-NOV-11,Merly,,en,174.89.123.181,raluca55@sympatico.ca,13998190,000000121286689,4,5,It was Ghanesh who helped me debug the issue. The survey therefore is for Ghanesh.,5
286896,20-NOV-11,19-NOV-11,Michael,,en,74.12.124.157,peter.ledger@bell.net,14033836,000000121351353,1,1,Everything that I complained about.  No one called me back!  Another reason to go back to Rogers.,1
286897,20-NOV-11,16-NOV-11,Cecelia,,en,64.228.91.28,terence.gallagher@sympatico.ca,14000018,000000121287804,4,4,,5
286898,20-NOV-11,18-NOV-11,Wynbert,,en,74.15.231.157,ipirsch@sympatico.ca,14018986,000000121319788,4,4,,4
286899,20-NOV-11,19-NOV-11,Sofien,,fr,70.26.188.251,frank_martel@sympatico.ca,14030160,000000121353771,5,5,rien de mieux ,5
286900,20-NOV-11,16-NOV-11,Crystal,,en,64.231.2.140,thejonesfamily6@sympatico.ca,14000090,000000121278223,2,1,"She could have finished talking to me, she kind of went dead after I told her I was going to talk to Rogers Cable. I have been a loyal bell customer since the beginning. Let me tell you I am not very happy lately with Bell.  ",1
286901,20-NOV-11,18-NOV-11,Med nejib,,fr,70.80.141.222,lpotvin.jlacroix@sympatico.ca,14021308,000000121319238,4,2,j`ai le meme probleme ce matin,5
286902,17-NOV-11,15-NOV-11,Nora,,en,184.146.153.126,jazywoman@bell.net,13981172,000000121250636,5,4,nothing..nora was very helpfull,4
286903,17-NOV-11,15-NOV-11,Diana,,en,70.27.58.155,rjschincariol@sympatico.ca,13985766,000000121245515,5,5,I had to repeat my contact information even though I had just gone through the voice recognition setup.,4
287393,18-NOV-11,17-NOV-11,Amy,,en,70.24.115.180,slittleproud@sympatico.ca,14011982,000000121309856,5,5,,5
287394,18-NOV-11,17-NOV-11,Revathi,,en,70.49.74.222,jaysquared@sympatico.ca,14006394,000000121313519,5,5,It was perfect,5
287395,18-NOV-11,17-NOV-11,Kylie,,en,70.27.140.139,kmcgaffney@sympatico.ca,14007550,000000121296038,5,4,The credit I was to receive could have been implemented so that I didn't have to call again.,
287396,18-NOV-11,17-NOV-11,Julio,,en,70.29.126.215,m.greer@sympatico.ca,14008350,000000121303083,5,5,,4
287397,18-NOV-11,17-NOV-11,Vladimir,,en,142.73.82.1,nimelman@sympatico.ca,14009740,000000121310533,1,1,Vladimir did his job and pointed me to the next level tech support. Your customer loyalty rep 'Solomon' was extremely unhelpful. I have asked Solomon to try to restore the service level back to Fibe 12 level or adjust my payment to reflect current degraded service. Your representative was incapable of doing any of the above.,1
287398,18-NOV-11,17-NOV-11,Jason,,en,74.12.242.12,iansart@bell.net,14006022,000000121302068,5,5,"I have always found your representatives 100% helpful, courteous and patient. Jason was no exeption However! After one failed modem and several calls on more than five other occasions to rectify
a) Double billing
b) Having no internet
I very much doubt I will be recommending Bell Internet service to anyone.
",2
287399,18-NOV-11,16-NOV-11,Nora,,en,64.231.244.193,gregdbarnes@sympatico.ca,13992992,000000121273458,1,1,"You could learn how to deliver on customer satisfaction and deliver upon expectations that were set.  I was told that a technician would be available to fix my issues between 1-6PM.  I called after 6PM when no one showed up and was told that it would now be the next day between 1-6.  I spent 5 hours wiating for no reason, and then cot the song and dance when I followed up.",1
287400,18-NOV-11,16-NOV-11,Eric,,en,64.231.244.193,gregdbarnes@sympatico.ca,13992994,000000121286921,1,1,See my previous response regarding my disatisfaction with Bell Service,1
287401,18-NOV-11,15-NOV-11,Rajni,,en,184.145.114.90,pmwill@sympatico.ca,13985248,000000121260755,4,4,,5
287402,18-NOV-11,17-NOV-11,Med amine,,fr,76.69.188.254,andreber_1@sympatico.ca,14001816,000000121313265,5,5,,5
287403,18-NOV-11,17-NOV-11,Sulochana,,en,76.69.18.245,jlightford@sympatico.ca,14006722,000000121294242,5,5,"I have a wireless router that was installed in my basement next to a stone wall that has given me no end of grief. I have tried to hook up a Blackberry Playbook without success for 6 weeks. I have 3 previous customer service technicians who were helpful but it never worked. 

This customer rep rehooked internet to my house and also assisted me in directing me how I would hook up Playbook. Finally it is working as long as I am in the room above the router. 
I am very pleased with the service she provided me.",3
287404,18-NOV-11,17-NOV-11,Ramzi,,fr,174.93.235.52,gosecurite@sympatico.ca,14005448,000000121309531,2,2,iqntermet  vitesse  reduit  chaque fois,3
287405,18-NOV-11,17-NOV-11,Rowena,,en,65.95.95.62,hassan.dirshe@sympatico.ca,14005760,000000121304741,5,5,i like how you solved my situation in that time ....... ,5
287406,18-NOV-11,17-NOV-11,Tathiana,,fr,69.159.119.245,desfosl@sympatico.ca,14003956,000000121301927,5,5,Rien,4
287407,18-NOV-11,17-NOV-11,Porushotham,,en,184.144.34.201,hlbrand@sympatico.ca,14005874,000000121292691,5,4,Nothing really,5
287408,18-NOV-11,17-NOV-11,Danny,,en,76.69.149.74,lucymcewen@bell.net,14008264,000000121295759,5,5,,4
287409,18-NOV-11,15-NOV-11,Haythem,,fr,64.228.78.239,rene_denis@sympatico.ca,13985632,000000121263348,4,4,,4
287410,18-NOV-11,17-NOV-11,Rene Jose,,en,100.3.121.122,sydjwalker@bell.net,14012344,000000121306450,5,5,none,5
287411,18-NOV-11,17-NOV-11,Srinivasan,,en,100.3.121.122,sydjwalker@bell.net,14012346,000000121304600,5,5,none,5
287412,18-NOV-11,17-NOV-11,Ericka,,en,76.65.22.140,mortonbiback@bell.net,14009460,000000121302004,5,5,Nothing more was needed.,5
287413,18-NOV-11,17-NOV-11,Gregory,,en,76.69.33.103,camsambourne@sympatico.ca,14002853,000000121312063,3,,,
287414,18-NOV-11,17-NOV-11,Rajesh,,en,174.94.36.14,dtnolan@sympatico.ca,14004242,000000121292175,5,5,"Your reps are very pleasent but are hard unstanderstand they also seem to have a problem understanding. Please employ more Canadians.



",4
287415,18-NOV-11,17-NOV-11,Sylvie,,en,184.145.14.65,alan_ferguson@sympatico.ca,14001608,000000121307573,5,5,Nothing,5
287416,18-NOV-11,17-NOV-11,Adnen,,fr,76.68.171.85,cloemccabe@bell.net,14003354,000000121311726,2,1,"le service internet n'est pas rétabli normalement il est plus lent alors que je paie pour un service plus vite et il y a des sites  dont je ne peux accéder ce n'est pas normal et de temps a autre je perds internet, j'aimerais bien savoir ce qui se passe....Merci",4
287417,18-NOV-11,17-NOV-11,Ayesha,,en,184.147.18.237,anderleigh@sympatico.ca,14001786,000000121294041,5,5,Nothing more--Your rep. was very courteous and helpful.,5
287418,18-NOV-11,17-NOV-11,Amanda,,en,64.231.207.134,rolfs@sympatico.ca,14011160,000000121301589,5,5,,1
287419,18-NOV-11,17-NOV-11,Omar,,en,174.88.43.191,dan.elliott3@sympatico.ca,14003606,000000121306048,5,5,No improvements come to mind.  Omar was very patient and clear on how to resolve my problem.  He is an excellent representative for Bell.,5
287420,18-NOV-11,17-NOV-11,Sukumar,,en,174.92.83.133,douglasarnold31@sympatico.ca,14004176,000000121303443,5,5,,5
287421,18-NOV-11,17-NOV-11,Ridha,,fr,76.65.88.189,p.demeule@sympatico.ca,14009966,000000121300357,5,5,Rien d'autre,5
287422,18-NOV-11,17-NOV-11,Wassim,,fr,76.65.88.189,p.demeule@sympatico.ca,14009964,000000121301012,5,5,,5
287423,18-NOV-11,17-NOV-11,Vijayashanti,,en,70.48.2.168,chuckandliz@sympatico.ca,14003208,000000121297398,5,5,nothing,5
287424,18-NOV-11,10-NOV-11,Aymen,,fr,76.64.241.87,nlacasse@sympatico.ca,13936894,000000121157279,4,4,L'appel a été répondu par Aymen (outre-mer) et on devait parler + fort pour bien se comprendre--Ça me désole de voir que le travail est fait par des gens outre-mer alors que nous avons des gens qualifiés au Québec--Aymen a bien fait son travail et s'est informé à quelqu'un d'autre pour avoir + d'information à me donner. Il m'a finalement transféré à Tarek qui m'a envoyé un technicien réparateur pour faire le changement du modem 5200 qui était désuet et en trouble--,4
287425,18-NOV-11,17-NOV-11,Rodrigues,,en,65.95.143.213,nward@sympatico.ca,14009862,000000121314638,4,5,,4
287426,18-NOV-11,17-NOV-11,Priya,,en,207.164.79.104,claudettehall_2@sympatico.ca,14003324,000000121302661,5,5,Everything I needed was done,5
287427,18-NOV-11,17-NOV-11,David,,en,207.164.79.104,claudettehall_2@sympatico.ca,14003322,000000121303105,4,3,Better deal,5
287428,18-NOV-11,17-NOV-11,Edwin,,en,70.29.21.88,karenlevy@sympatico.ca,14007274,000000121314053,5,5,"Edwin was very helpful, and I have no criticism of him whatsoever.  However, this is the second time that I have been connected to a Bell rep who has had a very crackly headset...",4
287429,17-NOV-11,16-NOV-11,Sarah,,fr,74.12.231.215,carveronique@sympatico.ca,13990356,000000121285509,5,5,"Sarah était souriante et m'a aidée avec beaucoup de gentillesse.
",5
287886,17-NOV-11,16-NOV-11,Mauricio,,en,174.88.27.83,mitterling2@sympatico.ca,13996764,000000121285339,3,3,"Mauricio was very helpful, but the actual reason for my call has left me with issues with Bell Canada. I stayed home on Nov 16 as required and waited all day (12-5) for the service call to set up the new modem. Noone came, noone called and I was without Internet all day and all morning until the DSL issues were resolved. I still do not have 525 speed and I have already been billed (nov 100 for 525!!! I really am angry at the pathetic communication with respect to the upgraded speed and the lack of Internet for two days as it impacted my business greatly.",1
287887,17-NOV-11,10-NOV-11,Ahmed,,en,65.92.21.101,adcoppola@bell.net,13929216,000000121150414,3,4,"I was told  by the second person I spoke to  that he would be calling me 
back in five minutes but he never did.
I was not sure of what was being done to solve the problem. some how the internet connected again. ",3
287888,17-NOV-11,13-NOV-11,Mohammed,,en,64.229.81.236,deavis@bell.net,13961838,000000121216868,5,5,absolutely nothing...the technicians went above and beyond to assist and resolve my IT issues,5
287889,17-NOV-11,15-NOV-11,Farhana,,en,65.92.92.169,karl.polak@sympatico.ca,13982052,000000121247476,5,5,,4
287890,17-NOV-11,14-NOV-11,Grace,,en,174.93.28.81,jmayo@sympatico.ca,13971058,000000121224544,1,1,Reps have to learn to put people on hold properly without disconnecting.  Or at the very least call back the client.,1
287891,17-NOV-11,11-NOV-11,Catherine,,en,174.88.49.162,reptonmax@sympatico.ca,13948840,000000121176157,5,4,My initial change of address to you seem'd to have been missplaced or missundestood by me.The service rep was supposed to call between 1 & 5 pm on Nov21 did not happen.,4
287892,17-NOV-11,16-NOV-11,Temsu,,en,69.157.47.13,tmima@sympatico.ca,14000192,000000121269335,5,5,The only thing that I am not satisfied is that very often my bill is going up without reason. I called to day to ask about it and the person that talked to me was not nice and when I asked for more explenation she just disconnected me.,
287893,17-NOV-11,15-NOV-11,Mike,,en,65.94.112.248,jterrazas@sympatico.ca,13981868,000000121251882,1,1,Woman I talked to was deliberately talking over me and would NOT let me finish what I had to say. So you need to have customer service people trained to deal with customers. This woman doesn't belong in customer service.,1
287894,17-NOV-11,02-SEP-11,Ashwini,,en,74.15.0.188,beta_@sympatico.ca,13092077,000000119614181,1,3,"Hire people who speak FLUENT ENGLISH.
I am tired of speaking with people from India / Pakistan.",1
287895,17-NOV-11,15-NOV-11,Seifeddine,,fr,65.94.208.34,cmilott@sympatico.ca,13978268,000000121253016,5,5,,5
287896,18-NOV-11,15-NOV-11,Nicole,,en,184.145.17.40,patriciabailey@sympatico.ca,13984906,000000121255722,5,5,"Updating my file after the modum was received. I received a letter stating that I should return it. I called and spoke with a lady, letting her know that the techinian took it with him after the installment of the new system.
She said, we just got, discard the letter. I did as I was told and then the cost of the modum was added to my bill. I was upset until the problem was solved.",5
287897,18-NOV-11,17-NOV-11,Philip,,en,74.14.6.132,aggiechan@sympatico.ca,14001526,000000121308740,3,3,"I think your staff should be more precisely at their work by making sure whose customer has the active account and not just disconnect his/her service.  They should check, double check and even triple checking before disconnection.  I've just paid my bill in full earlier than your due date and you've raised my modem fee with one big dollar and what service which I got back...disconnection.  Of course I'm not happy with my recent experience because it's a BIG MISTAKE and made me a second thought of other service provider.  I think you guys should really look into this problem or compensate your customer with better something to win back his/her confidence.",3
287898,18-NOV-11,17-NOV-11,Wayne,,en,184.146.122.249,psotta@sympatico.ca,14010504,000000121298857,5,5,"Do not sent new password by E-mail,
knowing that I can't access my E-mail.

Call with the new password. ",4
287899,18-NOV-11,17-NOV-11,Visakan,,en,74.15.22.220,garwood.barker@sympatico.ca,14005100,000000121312892,4,4,"At times I had a little bit of a problem with understanding his 
english speaking .  Otherwise after he took over the computer , within ten minutes our problem was resolved. Thanks .  GVB.",5
287900,18-NOV-11,17-NOV-11,Oussema,,fr,69.157.178.114,guylou73@sympatico.ca,14005630,000000121305829,5,5,,5
287901,18-NOV-11,17-NOV-11,Mohammed,,en,74.198.164.211,dominiquegrandmaison@sympatico.ca,14004128,000000121314020,2,1,,1
287902,18-NOV-11,18-NOV-11,Ahmed,,fr,174.91.218.162,oanpbh@bell.net,14009868,000000121315064,4,4,"Rien de plus.
Tout était parfait comme d'habitude. ",5
287903,18-NOV-11,17-NOV-11,Rajesh,,en,70.24.148.100,pdean000@sympatico.ca,14010166,000000121306850,3,4,,4
287904,18-NOV-11,16-NOV-11,Harathi,,en,69.158.137.216,chuck.hardy@sympatico.ca,13990703,000000121270227,5,5,,4
287905,18-NOV-11,07-NOV-11,Emylie,,fr,76.69.206.109,lise_couture_99@sympatico.ca,13898976,000000121082780,1,1,La communication a été coupé quand j'ai commencé à parler avec Emylie.  J'ai rappellé à 2 reprises et aucune personne n'était capable de me remettre en communication avec Emylie.  Très décevant. Je n'ai pas pu recevoir l'information que je voulais sur les changements que je venais de faire et je devais avoir un rabais.,
287906,18-NOV-11,17-NOV-11,Yassine,,fr,184.33.33.29,rolandlebel@sympatico.ca,14011156,000000121294479,5,5,,4
287907,18-NOV-11,17-NOV-11,Mark,,en,74.13.226.162,kevins@sympatico.ca,14007438,000000121294376,1,1,"Get your act together! We have been trying to get the correct billing done since September, however no one listens and it falls on deaf ears. Thank god we keep records as we have had problems in the past with your company sowe learnt from our mistakes before",1
287908,18-NOV-11,18-NOV-11,Giovanni,,fr,67.71.70.184,denise.dallaire@sympatico.ca,14003914,000000121315047,1,1,"Avoir du soutien technique au Canada, embaucher des gens compétents qui parlent l'une des deux langues officielles du Canada et surtout qui ont une moins grosse dose d'arrogance",1
287909,18-NOV-11,17-NOV-11,Jason,,en,69.158.118.17,majad@sympatico.ca,14008460,000000121306028,3,5,My monthly bill jumped from Oct. to Nov. by apr. 18% which was shoking. The explanation was that my contract ended. It would have been useful if I was informed aboutr this in advance. Other vise I was satisfied with end result.,4
287910,18-NOV-11,17-NOV-11,Adam,,en,69.159.62.17,rjankovic@sympatico.ca,14010976,000000121307092,5,5,reduce the waiting time on the phone to be connected to the customer care representative. ,5
287911,18-NOV-11,16-NOV-11,Alaaeddine,,fr,70.50.164.150,atanguay36@bell.net,13989436,000000121273134,5,5,"Rien de plus.Avec les tests fait en sa présence.il a constaté que la carte réseau ne fonctionnait plus. J'ai installé une nouvelle  Alaaeddine
carte et le tout fonctionne. Merci Alaaeddine
",5
286401,13-NOV-11,12-NOV-11,Satish,,en,70.49.187.22,edithnippard@sympatico.ca,13953690,000000121199240,5,5,"Nothing , you fix my computer for me and i thank you for it",5
286402,13-NOV-11,12-NOV-11,Aprajit,,en,184.147.20.6,berva@sympatico.ca,13952181,000000121202937,4,3,reset password wasn't done,4
286403,13-NOV-11,12-NOV-11,Robert,,en,174.89.139.38,carol.toth@sympatico.ca,13952558,000000121196191,3,2,"I am a Bell Retiree, Bell client for many years and have never been as frustrated as I am right now.  I have been w/o internet for 3 1/2 days, waited on hold for 1 1/2 hours to finally get in touch with someone who after a few minutes came back to say there was a problem with the tower. Improve? Have an announcement indicating problems with the network rather than having a client sit on the phone forever. Today,when I did not have service, I called again and after 40 minutes hung up.  This is totally unacceptable ""service"".  I am going to demand a credit on my account and then will really consider staying with Bell or move all my services to Rogers!  I am paying for the current service b/c I am too far from the CO to have a choice.  This is the age of technology in the 21st century.  Come on Bell. ",2
286404,13-NOV-11,12-NOV-11,El Hadji,,fr,76.65.104.23,li.belanger@sympatico.ca,13956214,000000121197201,3,,"J'ai répondu ""pas certain"" à la question: ""Votre demande a-t-elle été résolue?""  Je ne peux pas répondre mieux parce que je vais le savoir seulement à ma prochaine facturation et ce n'est pas personnel à la personne qui m'a servie . Comme c'est la troisième personne à qui je parle depuis les modifications à mon forfait et qu'à chaque fois on est supposé avoir appliqué ce qui a été entendu, je demeure, malheureusement, un peu sceptique.  Je sais que ça va finir par être correct, mais je trouve ça dommage que ça ne se soit pas réglé dès la première fois. ",3
286405,13-NOV-11,12-NOV-11,Raul,,en,184.145.129.88,ebhubble@sympatico.ca,13953674,000000121194717,2,3,,2
286406,13-NOV-11,12-NOV-11,Roy,,en,174.89.141.167,TruPutt@sympatico.ca,13951352,000000121203509,1,1,"I was on hold two times - once for over 45 minutes until I had to leave, and again for 70 minutes when finally someone told me that the system was down. An automated phone message would have been preferable to waiting almost 2 hours to hear that the system was down. Terrible service, poor connection, hard to understand the first person who answered my call. Very dissatisfied with Bell. I will start shopping around for alternative web service. ",1
286407,13-NOV-11,12-NOV-11,Luis,,en,70.54.100.179,healthinsurance@bell.net,13954602,000000121194888,5,5,Nothing,5
286408,13-NOV-11,11-NOV-11,Aswathy,,en,76.69.61.16,vince_to@sympatico.ca,13950728,000000121184400,4,3,"when you have spent as much time as I have on the phone with Bell internet tech support over the years for the same problem, you would rather have the representative call you back when their work is done rather than be on hold.",3
286409,14-NOV-11,13-NOV-11,Edwin,,en,70.24.172.101,raf.souccar@sympatico.ca,13965334,000000121213712,4,3,"The problem was resolved while I was onthe phone with the technician.  However, once the call was terminated, the problem re-appeared.",4
286410,16-NOV-11,25-OCT-11,Maria,,en,69.158.145.6,tchyde@sympatico.ca,13760908,000000120804099,1,2,do what you say you are going to do.for three months i have had to call and ask for it to be fit only to find out the problem is still there....,1
286411,16-NOV-11,16-NOV-11,,,en,50.101.38.198,,,,5,5,"Please send this message to the Home Loyalty Team, more specifically to Elizabeth and Athar:  There customer service skills and fantastic.  They were very patient with me while dealing with the concerns I had with my Bell account. If there is a nomination for employee's of the month please let one of them or both be nominated.    ",5
286412,16-NOV-11,16-NOV-11,,,en,50.101.38.198,,,,5,5,"Please send this message to the Home Loyalty Team, more specifically to Elizabeth and Athar:  There customer service skills and fantastic.  They were very patient with me while dealing with the concerns I had with my Bell account. If there is a nomination for employee's of the month please let one of them or both be nominated.    ",5
286413,16-NOV-11,14-NOV-11,Justin,,en,70.24.174.118,willy.d@bell.net,13975606,000000121229153,5,5,"It would be nice to maintain your costs lower than the competition, especially for loyal customers like me.",4
286414,13-NOV-11,12-NOV-11,Ricardo,,en,184.144.107.176,lbscott@sympatico.ca,13956134,000000121193259,1,1,"know what the rest of your organization is doing!!!!
surf doesn't know about phone and phone doesn't know about surf. satellite doesn't about surf. Moving customer service doesn't know not to get you to buy Fibe Tv if it is going to affect your ability to check email while internet is suspended.  It goes on and on and on.  Everybody is very nice but they don't have the answers. they just patch you through to someone else if they can't help. In total this week I spent 5 and a half hours on the phone with you people. TRYING valiantly to move!!!  RIDICULOUS!!!!",1
286415,13-NOV-11,07-NOV-11,Gabriela,,en,76.69.134.36,perrone@sympatico.ca,13901190,000000121083849,4,4,Gabriela was very good and tried hard to resalve my issues.,5
286416,13-NOV-11,31-OCT-11,Crystal,,en,70.49.236.70,ronald.mcnutt@sympatico.ca,13827752,000000120926053,5,5,Nothing - the question was answered.,5
286417,13-NOV-11,12-NOV-11,Philip,,en,65.94.98.243,tomfrancollier@bell.net,13959596,000000121194938,5,4,,4
286418,16-NOV-11,15-NOV-11,Sihem,,fr,132.212.202.119,immobiliergagnon@bell.net,13980830,000000121246170,1,,"Nous faisons face à une ribambelle de choses qui ne vont pas quand on vous appelle et donc les enumérer ne ferait que perdre mon temps! ex: la ligne est mauvaise quand on vous appelle...un comble! En résumé mon retour chez Videotron est bien en vue. Sincèrement. Richard Menini (et sa conjointe L.Gagnon) PS Je ne juge pas votre représentant dans mes commentaires mais l'ensemble de votre organisation, ce n'est pas un problème d'individu que vous avez mais plutot d'organisation générale.",1
286419,16-NOV-11,15-NOV-11,Irfan,,en,64.231.67.124,jambro@sympatico.ca,13981054,000000121247658,4,4,Nothing to suggest at this point,4
286420,16-NOV-11,15-NOV-11,Edwin,,en,208.54.95.45,randybarrett@sympatico.ca,13985494,000000121250094,3,3,Listen to the person that is calling. Some people do have some knowledge with regards to the problem at hand.,3
286421,16-NOV-11,15-NOV-11,Julie Anne,,en,69.159.219.58,laura.adcock@sympatico.ca,13982521,000000121263096,5,5,Nothing.,5
286422,16-NOV-11,15-NOV-11,Kanni,,en,208.54.95.45,randybarrett@sympatico.ca,13985496,000000121266511,3,3,I was not being heard. The agent kept talking about my white modem. I tried to tell them several time is was black. They did not listen.,3
286423,16-NOV-11,15-NOV-11,Lilian,,en,209.226.175.7,mcewans@sympatico.ca,13983716,000000121251670,4,4,connect to rep in canada we need the work here,4
286904,17-NOV-11,16-NOV-11,Sarra,,fr,69.156.207.174,francine.maurice@bell.net,13992452,000000121268860,4,4,"Si mon  problème est réglé c'est très bien, mais je le saurai dès que je recevrai mon compte mensuel (facture par la poste) incluant les 4 services (téléphone cellulaire était le problème car il n'ètait pas inclus.....alors à suivre)mais je tiens à dire que Sarra a pris le temps de faire les changements nécessaires à mon problème avec gentillesse 
, et elle m'a mentionné que tout devrait être correct maintenant.",4
286905,17-NOV-11,16-NOV-11,Michelle,,en,174.89.243.148,epkurtz@sympatico.ca,13992064,000000121268233,5,5,"Michelle corrected the problem from the previous day, when another agent closed down my service  by mistake.",5
286906,17-NOV-11,16-NOV-11,Sarra,,fr,76.64.238.177,pmongeau@sympatico.ca,13997918,000000121269479,1,1,"J'aurais aimé que la personne résolve mon problème. Depuis un mois, je suis obligée de débrancher mon rooter et le modem de Bell et de les rebrancher pour avoir accès à Internet. Elle m'a dit que c'et parce que mon rooter et le modem de Bell ne parlait pas la même langue informatique. Si c'était vrai, cela ne fonctionnerait pas du tout. J'aimerais toujours pouvoir parler à un technicien situé au Québec. Je songe très sérieusement à annuler mon service chez vous et à avoir recours au service de Videotron pour tous mes services de communication dans un avenir prochain à moins que vous ne corrigiez mes prloblèmes de connection.",1
286907,17-NOV-11,08-NOV-11,Jose,,en,174.95.157.121,keviturn@sympatico.ca,13911552,000000121118661,5,4,,5
286908,17-NOV-11,16-NOV-11,Sujay,,en,70.30.227.77,PAT-64@sympatico.ca,13988649,000000121284415,4,4,,5
286909,17-NOV-11,16-NOV-11,Brenda,,en,70.80.203.50,mekt@sympatico.ca,13996500,000000121282585,4,4,"I cancelled my bell Service at 118 Glenbrook Crescnt because as a senior citizen I no longer wished to have my evening viewing in the television disrupted by snow falls and heavy rain - cancellation carried out   without a hitch. I still have Bell TV and telephone service (suspended for the winter) at the family cottage 52 Elmslie Rd, Harrington.",5
286910,17-NOV-11,16-NOV-11,George,,en,70.27.140.167,gwkrause@sympatico.ca,13993082,000000121278474,4,4,??????,4
286911,17-NOV-11,16-NOV-11,Milos,,en,70.51.237.174,bobbosax@bell.net,13989998,000000121285022,5,5,It would have been appreciated to be greeted with good intentions at the beginning and thereby achieve satisfaction earlier.,4
286912,17-NOV-11,14-NOV-11,Abdulkarim,,fr,67.71.180.220,chaflas@bell.net,13968328,000000121233604,4,2,on devait me rappeler 15 à 20 minutes plus tard et aucune réponse est venue. ,4
286913,17-NOV-11,15-NOV-11,Tony,,en,70.54.89.50,tonykelliher@sympatico.ca,13987624,000000121261740,5,5,"I felt it was not appropiate that I was informed of an increase in Internet charges due to my usage, at present?",5
286914,17-NOV-11,16-NOV-11,Ryan,,en,184.147.37.12,swift_8@sympatico.ca,13999870,000000121272028,5,4,Lower prices,4
286915,17-NOV-11,16-NOV-11,Chuck,,en,70.51.25.98,mlicciardi@sympatico.ca,13996820,000000121288385,5,5,less time waiting on hold for the next representative,4
286916,17-NOV-11,16-NOV-11,Mariem,,fr,70.51.58.211,jdvico@sympatico.ca,13993936,000000121268619,5,4,je suis satisfait maitenant mais je vais telephoner pour augmenter mon quotas mensuel sur la limite que je possede maintenent.,5
286917,17-NOV-11,16-NOV-11,Carlos,,en,67.71.92.76,willy1@sympatico.ca,14000758,000000121286062,5,5,NOTHING.  THE REPRESENTATIVE WAS EXTREMELY HELPFUL AND EASY TO UNDERSTAND.,3
286918,17-NOV-11,16-NOV-11,Kaouther,,fr,70.30.219.13,va2mgl@sympatico.ca,14000408,000000121274580,4,4,non,4
286919,17-NOV-11,16-NOV-11,Bochra,,fr,70.55.119.177,marcel.lisette@sympatico.ca,13996024,000000121278871,5,4,,5
286920,17-NOV-11,13-NOV-11,Dorsaf,,fr,69.157.141.52,isabelle.blouin1@sympatico.ca,13962900,000000121210605,5,5,"rein de plus, l'informations données a répondu aux attentes",5
286921,17-NOV-11,16-NOV-11,Philo,,en,67.70.20.109,roblit1@sympatico.ca,13998660,000000121288267,1,1,"Not sure your rep could have done anything other than what he did.
He fixed our problem promptly, but several hours later a similar problem has come up.",4
286922,17-NOV-11,16-NOV-11,Pau,,en,174.88.79.118,adriancooper1@sympatico.ca,13988858,000000121283863,5,5,,5
286923,17-NOV-11,16-NOV-11,Amany,,fr,70.29.165.55,raylec@sympatico.ca,13998258,000000121269938,5,5,Rien,5
286924,17-NOV-11,16-NOV-11,Mauricio,,en,70.29.63.108,ian.galloway@sympatico.ca,13993452,000000121283404,5,5,Nothing,5
286925,17-NOV-11,16-NOV-11,Sana,,en,193.162.192.70,f.presta@sympatico.ca,13992228,000000121274017,4,4,,5
286926,17-NOV-11,12-NOV-11,Sana,,en,66.207.201.154,valerie.brewster@sympatico.ca,13959736,000000121193858,5,5,Nothing at all. I've not had a bad experience with you and that is why I am your customer.,5
286927,17-NOV-11,15-NOV-11,Cath,,en,65.92.21.244,mar.bar@sympatico.ca,13983322,000000121251787,5,5,everything was handled very professionally by the agent (Catherine ID 1505298),5
286928,17-NOV-11,15-NOV-11,Brent,,en,65.95.251.114,dviratis@sympatico.ca,13979318,000000121264490,5,5,specified the exact arrival time of the technician and not leave it to such a long span of time,4
286929,17-NOV-11,15-NOV-11,Juan,,en,70.53.129.103,pierre358@bell.net,13985174,000000121265116,5,5,,5
286930,17-NOV-11,16-NOV-11,Yosimar,,en,64.231.213.164,GenJesso@sympatico.ca,13988552,000000121268582,5,5,Great Service,5
286931,17-NOV-11,15-NOV-11,Salma,,fr,76.67.148.200,robic@sympatico.ca,13985866,000000121243984,4,4,,5
286932,18-NOV-11,17-NOV-11,Janice,,en,70.24.150.31,kateandgary@bell.net,14007296,000000121307091,4,4,not set on phone so long.,4
286933,18-NOV-11,17-NOV-11,Addu,,en,65.95.137.112,wade.sandrin@sympatico.ca,14013058,000000121304124,2,4,"Better connection.  Could hardly hear.  Too much accent, could hardly understand her.",2
286934,18-NOV-11,17-NOV-11,Dheeraj,,en,70.49.85.242,walker_25@sympatico.ca,14013066,000000121306283,5,5,nothing more cound have been done to improve the service I received Thank you,5
286935,18-NOV-11,17-NOV-11,Andy,,en,69.158.161.228,williebader@sympatico.ca,14013200,000000121307587,5,5,,5
286936,19-NOV-11,18-NOV-11,Tony,,en,184.145.78.204,almar.collins@sympatico.ca,14014188,000000121336270,4,4,"Tony was the third try over the problem.
The first time I was cut off from your rep. The second time thegirlwas very good but at times difficult to understand.However she did work with me and was very patient.The problem turned out to be a hardware problem that Tony identified very quickly.",4
286937,19-NOV-11,18-NOV-11,Christopher,,en,184.147.116.253,mpendrith@sympatico.ca,14022680,000000121328565,4,4,Less  time spent on the phone waiting for the Customer Loyalty Department,4
286938,19-NOV-11,18-NOV-11,Ousmane,,fr,174.93.128.114,alphonselsa@sympatico.ca,14014196,000000121323214,5,5,Rien. ,5
286939,19-NOV-11,18-NOV-11,Alpha,,fr,65.94.163.121,marcel239@sympatico.ca,14021690,000000121330234,5,5,le probleme est ici au condo  fibre ne peux etre instalée,5
286940,19-NOV-11,18-NOV-11,Med Hedi,,fr,69.156.62.217,marie.france.c@sympatico.ca,14021782,000000121319281,5,5,,5
286941,19-NOV-11,18-NOV-11,Mahrane,,fr,69.156.62.217,marie.france.c@sympatico.ca,14021784,000000121322600,5,5,,5
287430,17-NOV-11,16-NOV-11,Hema,,en,99.244.112.8,harris.armstrong@sympatico.ca,13993168,000000121268290,2,2,Probably nothing as it is apparently a harware issue with my kobo,4
287431,17-NOV-11,16-NOV-11,Alexandra,,en,174.91.14.34,pcarnegy@sympatico.ca,13997608,000000121290520,5,5,"Alexandra did an excellent job of helping me. Thanks, Patty",5
287432,17-NOV-11,16-NOV-11,Moses,,en,76.67.202.88,nick.stamoulos@sympatico.ca,13997180,000000121286819,5,1,The service rep was great. Onfortunately in my case he did not have the knowledge to resolve my issue. He did say however he was going to check and get back to me again the next day which was great.,4
287433,17-NOV-11,16-NOV-11,Julio,,en,174.91.76.161,s.mthompson@sympatico.ca,13998914,000000121271606,5,5,Nothing,5
287434,17-NOV-11,15-NOV-11,Roberto,,en,65.93.132.148,bjelliott@bell.net,13977372,000000121255092,4,4,It was my computer,4
287435,17-NOV-11,16-NOV-11,Mike,,en,64.229.184.222,mtannous@sympatico.ca,13997038,000000121286610,5,5,"My contract expired at the end of August and instead of informing me, someone decided to put me on a month to month basis and charged me an additional $ 25/mth. I have been a loyal customer with Bell for over 25 years and I think I deserve a better treatment. The customer service who helped me was an excellent service.",4
287436,17-NOV-11,16-NOV-11,Andrew,,en,76.70.85.101,wendy-ann.payne@sympatico.ca,14000666,000000121268522,4,4,Giving me a better offer BEFORE I may the call ,3
287437,17-NOV-11,13-NOV-11,Reshma,,en,204.101.237.139,g.demirdjian@sympatico.ca,13962390,000000121214073,4,4,,5
287438,17-NOV-11,15-NOV-11,Janice,,en,65.94.112.248,jterrazas@sympatico.ca,13981870,000000121250942,5,5,Mike is excellent in customer service. He was able to diffuse a bad situation and he should be commended for that. It's too bad that the bad apples in his department make Bell have a bad reputation. I wish managers should NOT have meetings during lunch hour when most people call customer service.,4
287439,17-NOV-11,16-NOV-11,Veerapuram,,en,76.69.5.120,rhmatthews@sympatico.ca,13998426,000000121281292,1,1,provide thehnitian with knowledge of fax modems,2
287440,18-NOV-11,16-NOV-11,Hadhemi,,fr,76.69.207.25,paulmerciergouin@sympatico.ca,13997582,000000121267387,5,5,,5
287441,18-NOV-11,16-NOV-11,Christianne,,en,174.91.224.99,bruce.shore@sympatico.ca,13990128,000000121273710,4,4,"Less bouncing around message options and waiting twice in a queue--to get through to Bell and then again to get someone at the Loyalty Department.  

Also, I have to call every year to renew my offer.  It should continue indefinitely and better offers should be automatically communicated to me.

I also seriously DISLIKE voice responses (such as language choice).  There should ALWAYS be an option to key ion a response.",4
287442,18-NOV-11,16-NOV-11,Aivi,,en,74.12.185.17,m.corcoran@sympatico.ca,13995830,000000121276475,5,5,I do not have any suggestions as I was very pleased with the service received.,5
287443,18-NOV-11,16-NOV-11,Pau,,en,74.12.185.17,m.corcoran@sympatico.ca,13995832,000000121277855,5,5,I have no suggestions as the service was very good.,5
287444,18-NOV-11,17-NOV-11,Annie,,en,74.12.242.41,friesen562@bell.net,14004956,000000121311523,4,3,,3
287445,18-NOV-11,17-NOV-11,David,,en,74.12.242.41,friesen562@bell.net,14004958,000000121312898,3,2,,3
287446,18-NOV-11,17-NOV-11,Jason,,en,74.12.242.41,friesen562@bell.net,14004960,000000121304026,2,1,was not helpful at all,3
287447,18-NOV-11,17-NOV-11,Sandra,,en,74.12.242.41,friesen562@bell.net,14004962,000000121305900,5,4,"finally got the answer I was looking for, it was not my computer that was the problem, as I had been told in the previous 3 calls, it was a bell tower issue. would be nice if I was compensated for the 5 hrs I spent trying to find the problem, that turned out not to be mine at all....a credit on my bill would be nice to see?????",3
287448,18-NOV-11,17-NOV-11,Henia,,fr,70.55.113.54,rondou@sympatico.ca,14011182,000000121299437,5,5,"Avant d'accéder à Henia, le temps d'attente a été de plus d'une demi-heure.Beaucoup trop long avec une musique exécrable et trop forte",5
287449,18-NOV-11,17-NOV-11,Md Jihed,,fr,174.88.177.48,y.serra@sympatico.ca,14013294,000000121296471,5,4,Rien,5
287450,18-NOV-11,17-NOV-11,Amy-Lynn,,en,64.231.118.38,sleiman1960@sympatico.ca,14011978,000000121310283,2,1,my bill is never consistant to what my services are . you people bill me whatever you want .i am ready to cancel all my services with you people,1
287451,18-NOV-11,17-NOV-11,Latregan,,fr,174.92.242.116,dumaisdaniel@bell.net,14004270,000000121301469,5,5,,4
287452,18-NOV-11,17-NOV-11,Gustavo,,en,50.101.220.219,kwp911@sympatico.ca,14007624,000000121295488,5,4,Hire more customer service representatives like Gustavo. He was very helpful and obviously enjoyed his job. That made the experience pleasant.,4
287453,18-NOV-11,17-NOV-11,Stephanie,,fr,76.69.195.182,labelle.gerald@sympatico.ca,14007674,000000121292366,4,3,Me faire comprendre pourquoi le problème était encore la. Depuis Juin que je vous ai demandé une correction a la facturation et ce n'ai pas encore fait. J'espère que le tout sera réglé maintenant.!!!,5
287454,18-NOV-11,17-NOV-11,Robert,,en,76.68.47.248,claude.simpson@sympatico.ca,14003296,000000121298530,3,,Have not received e mail confirming 1 singgle billing for modem lease  that there will be no monthly charge in future.Bell seems to have a great problem in following through with promises.Maybe it is time for me to consider another supplier.,3
287455,18-NOV-11,17-NOV-11,Simon,,fr,65.94.11.3,misscorby@sympatico.ca,14009328,000000121298572,5,5,Absolument rien. Le service parfait. Technicienne au telephone tres tres gentile et le technicien qui est venu resoudre mon probleme ( Luc ) un monsieur tres agreable et gentil. Merci beaucoup. Vous avez un service excellent.  ,5
287456,18-NOV-11,17-NOV-11,Karen,,en,67.71.9.61,thegreateagle@bell.net,14012578,000000121297681,1,1,"get rid of the people who answer the phones and bring the service back to CANADA, also you are pricing yourself out of buisness, 0ne dollar on this months bill added and two dollars starting first of year, making a three dollar increase in just a couple months, what do you think us seniors are a bank, well were not",2
287457,18-NOV-11,12-NOV-11,Zishan,,en,64.231.83.144,davedegroot@sympatico.ca,13953216,000000121196637,2,1,There was no question the rep was following a script because none of my questions were answered properly,2
287458,18-NOV-11,17-NOV-11,Ashwini,,en,74.15.101.221,jdocherty@sympatico.ca,14006446,000000121312893,5,5,nothing,5
287459,18-NOV-11,17-NOV-11,Faouzia,,fr,70.29.243.146,bertdugre@sympatico.ca,14002416,000000121292856,4,5,Envoyer des renseignements exacts et non généraux dans le courriel de confirmation,4
287460,18-NOV-11,17-NOV-11,John,,en,174.91.35.235,dkgb@sympatico.ca,14004078,000000121313306,5,5,,5
287461,19-NOV-11,18-NOV-11,Anne,,fr,64.228.76.193,michelgrenier7@sympatico.ca,14022342,000000121319072,2,3,"mettre les vraie montant que lont doit sur la facture et rajouter des montant sans nous s,aviser a l avance ",3
287462,19-NOV-11,18-NOV-11,Med Wassim,,fr,174.93.208.226,laurenza@bell.net,14020852,000000121331357,5,5,"Rien 
Le technicien compétent,poli,patient.
Merci",5
287912,17-NOV-11,15-NOV-11,Peter,,en,174.95.134.9,anne.martin033@sympatico.ca,13976804,000000121257905,5,4,"customer care rep. went to great lengths to try to solve my problem, then referred me to dlink, giving me their number. He spent a lot of time and was very patient, a very good experience.",5
287913,17-NOV-11,08-NOV-11,Mohamed,,en,74.217.37.59,jciancio@bell.net,13910506,000000121102620,4,4,"Instead of having to explain my situation three or four times, it would be nice if the first person in contact could make the decisions. ",4
287914,17-NOV-11,16-NOV-11,Walter,,en,174.92.121.161,corinestewart@sympatico.ca,13990924,000000121275923,5,4,nothing,5
287915,17-NOV-11,16-NOV-11,Juan,,en,69.157.227.184,sfarago@sympatico.ca,13999216,000000121285739,4,3,,4
287916,17-NOV-11,15-NOV-11,Devin,,en,70.26.7.175,darlenesparling@sympatico.ca,13978610,000000121256329,5,4,"I mentioned that I never used to get mail in my junk mail box, but for some reason I get up to 15 a day.  I would like to have a stop to that.",4
287917,17-NOV-11,16-NOV-11,Sukumar,,en,74.14.125.148,rooneyt@sympatico.ca,13998732,000000121278257,4,4,,3
287918,17-NOV-11,16-NOV-11,Irfan,,en,184.148.179.123,redwingalyank@sympatico.ca,13998356,000000121274763,5,5,"Everything was handles extremely well.
Thankyou.",4
287919,17-NOV-11,16-NOV-11,Giovanni,,en,65.95.135.60,trudyspringer@bell.net,14000308,000000121281538,5,5,,4
287920,17-NOV-11,16-NOV-11,Twinx,,en,65.93.45.39,svujicic@sympatico.ca,13999862,000000121274994,4,4,,4
287921,17-NOV-11,16-NOV-11,Megan,,en,76.64.92.139,jharr1@sympatico.ca,13994104,000000121278309,5,5,,5
287922,17-NOV-11,16-NOV-11,Shyam,,en,76.69.66.160,jolob@sympatico.ca,13994382,000000121285790,5,5,,5
287923,17-NOV-11,13-NOV-11,Sylvie,,en,69.156.6.148,gdklett@sympatico.ca,13962474,000000121213336,5,5,,4
287924,17-NOV-11,15-NOV-11,John,,en,64.231.100.23,david.landrey@sympatico.ca,13978688,000000121263701,5,5,,5
287925,17-NOV-11,16-NOV-11,Wynbert,,en,174.94.31.131,mathies2@sympatico.ca,13996338,000000121280945,4,2,Increase the workable distance between the modem and a wireless connection.  In my case it doesn't work within the confines of our home.  ie: 60 ft. end to end.,3
287926,17-NOV-11,16-NOV-11,Oscar,,en,174.92.88.97,jhorsey@sympatico.ca,13994116,000000121284475,4,3,I was still left feeling somewhat confused about my situation.,4
287927,17-NOV-11,16-NOV-11,Francine,,en,174.91.49.204,doedon2@sympatico.ca,13991680,000000121281816,2,2,"Send a representative to see why the internet service is so slow;  the curser freezes and the live.com appears so often.",2
287928,17-NOV-11,16-NOV-11,Robbie,,en,74.14.28.97,rjackson7@sympatico.ca,13998514,000000121281484,4,4,"It usually takes 30 mins to 1 hour of phone time to resolve even a simple  issue with Bell. Your technology keeps increasing but your people skills keep decreasing.
Alexander Bell would not be happy if He were alive today.",4
287929,17-NOV-11,15-NOV-11,Salvador,,en,70.31.56.19,thomas.dowson069@sympatico.ca,13987506,000000121264997,5,5,,5
287930,17-NOV-11,16-NOV-11,Aswathy,,en,174.91.152.146,mhudsonphoto@sympatico.ca,13996572,000000121284937,5,5,,4
287931,17-NOV-11,15-NOV-11,Ramy,,fr,70.30.255.51,PALARDY_FRANCOIS@sympatico.ca,13976036,000000121266605,4,4,,4
287932,17-NOV-11,16-NOV-11,Sayeeduddin,,en,64.231.133.152,kevin_highlandseastfire@sympatico.ca,13994910,000000121281499,5,5,Not a thing,5
287933,17-NOV-11,15-NOV-11,Noureddine,,fr,67.68.198.93,sueduval@sympatico.ca,13987092,000000121254996,4,4,,4
287934,17-NOV-11,13-NOV-11,Joy,,en,50.101.202.78,detlef.schulz016@sympatico.ca,13961910,000000121216594,4,4,,5
287935,17-NOV-11,17-NOV-11,Oussama,,fr,65.94.5.50,armando39@sympatico.ca,13989386,000000121291073,4,4,,5
287936,18-NOV-11,17-NOV-11,Henry,,en,70.31.53.144,edbutt@sympatico.ca,14004366,000000121314640,2,1,"The technician had control of my computer. Some chances were made which did not fix the problem and wound up causing more of a problem for me which will likely cost me money which I can't afford, to fix the problems. I will be very hesitant in the future to allow a technichian to have access to my computer. Many of your technicians seem to know what they are doing, but this is the second time now that a technician has caused problems for me. Because I have no way of knowing how changes made by a technician will affect my computer until it is too late, I will be very reluctant to give access in the future without some sort of guarantee that everything can be put back exactly as it was.",2
287937,18-NOV-11,17-NOV-11,Lokeswaran,,en,216.209.134.67,njc@sympatico.ca,14009756,000000121304763,2,1,"It is very difficult to understand some
of your tecs and to make them realize
the problem I am trying to deal with.
",1
287938,18-NOV-11,17-NOV-11,Krishidhar,,en,67.71.85.196,nick.borysenko@sympatico.ca,14009674,000000121311186,4,3,not sure at this time,5
287939,18-NOV-11,17-NOV-11,Luis,,en,184.145.108.198,alawrence363@sympatico.ca,14001612,000000121296456,5,4,nothing,4
287940,18-NOV-11,17-NOV-11,Lobna,,fr,174.91.220.147,steffer70@sympatico.ca,14012162,000000121298500,4,,Vous assurer de ne pas me facturer un montant que je ne dois pas payer,1
287941,18-NOV-11,17-NOV-11,Alun,,en,70.27.126.63,wskovalchuk@sympatico.ca,14013262,000000121302691,5,5,Can't think of a thing cause the most important thing was that as seniors we needed someone who was patient. We are not computer literate. And he was!,5
287942,18-NOV-11,17-NOV-11,Edwin,,en,174.93.163.179,aburnstun@sympatico.ca,14001466,000000121297536,4,4,,5
287943,18-NOV-11,11-NOV-11,Mohamed,,en,70.51.66.68,msaykaly@sympatico.ca,13947702,000000121179987,5,4,NA,4
287944,18-NOV-11,17-NOV-11,Nawel,,fr,76.64.243.83,gilles2244@sympatico.ca,14005306,000000121297515,4,4,améliorer la qualité de vos modèmes (spécifiquement le modèle SpeedStream 4200,5
287945,18-NOV-11,17-NOV-11,Mariama,,fr,67.68.221.101,claude.labelle8@sympatico.ca,14003294,000000121303225,4,4,,4
287946,18-NOV-11,17-NOV-11,Moncef,,fr,67.68.115.51,leopold.moukolo@sympatico.ca,14007924,000000121296593,5,5,Rien d'autre.,5
287947,18-NOV-11,17-NOV-11,Dheeraj,,en,184.148.186.110,billwas@sympatico.ca,14002484,000000121304508,4,4,Read the manual,4
287948,18-NOV-11,17-NOV-11,Wael,,fr,174.95.225.62,robert.2@sympatico.ca,14011036,000000121314612,5,3,,4
287949,17-NOV-11,16-NOV-11,Vijayashanti,,en,70.53.3.6,hazel.swindle@sympatico.ca,13993188,000000121283191,4,5,It was difficult to hear on the connection we had,5
287950,17-NOV-11,16-NOV-11,Sarah,,en,70.54.61.179,castle2@bell.net,13990368,000000121283995,3,3, not a consitent conection,3
287951,17-NOV-11,16-NOV-11,Vijayashanti,,en,174.93.42.179,patton01@sympatico.ca,13997534,000000121280027,5,5,,5
287952,17-NOV-11,16-NOV-11,Wissem,,fr,184.144.141.5,g.finn@sympatico.ca,13992562,000000121275866,5,5,,5
287953,17-NOV-11,16-NOV-11,Ibrahim,,fr,70.52.6.164,simone.thibault@sympatico.ca,13999382,000000121288779,5,5,Rien,5
287954,17-NOV-11,16-NOV-11,Alvaro,,en,70.24.153.173,reilloc@sympatico.ca,13998368,000000121280956,5,5,,4
287955,17-NOV-11,16-NOV-11,Mohamed,,fr,50.100.166.176,evalabarias@sympatico.ca,13992174,000000121281470,5,5,,5
287956,17-NOV-11,16-NOV-11,Sinu,,en,76.65.8.54,just-sue@bell.net,13994622,000000121281474,5,5,Nothing in this matter as that WAS dealt with to the fullest and to my satisfaction.,5
286424,16-NOV-11,15-NOV-11,Carolina,,en,216.209.114.66,bernielemke@sympatico.ca,13977260,000000121261326,4,3,"your people are great,that is not the problem.I live in rural area only have dialup. This service sucks so bad and Bell will never improve it because it is not a moneymaker for them . So I have to call in at least three or  four times each & evey month to correct issues that lie in the service (please check my record on this). I'm paying way too much for the poor service I'm getting and you send me theese satisfaction reports to fill out.I've tried the BELL turbo hub to no avail now i'm gonna try ROGERS because i'm totally fed up.",2
286425,16-NOV-11,15-NOV-11,Amine,,fr,74.12.226.146,camous@sympatico.ca,13977790,000000121261405,5,5,,4
286426,16-NOV-11,15-NOV-11,Gopinath,,en,216.191.44.99,runnergirl@sympatico.ca,13986130,000000121264240,1,1,I was on the phone with a customer care rep for over 30 minutes. Half of that time I was on hold without any update on status. I finally ended the call. I called again on 16-NOV-2011 to give Bell one more chance to resolve my issue and my call was disconnected by the CC rep. I plan on cancelling my service and switching to Cogeco.,1
286427,16-NOV-11,15-NOV-11,Sergio,,en,74.12.172.123,marg1064@sympatico.ca,13983384,000000121256424,1,1,Your tech support are not highly knowledgable.,2
286428,16-NOV-11,15-NOV-11,Chenrup,,en,174.89.197.6,frank.knutson@sympatico.ca,13979828,000000121258380,4,4,,4
286429,16-NOV-11,12-NOV-11,Faqria,,en,50.101.232.68,sydgnorman@bell.net,13959312,000000121193394,5,5,,5
286430,16-NOV-11,15-NOV-11,Michael,,fr,67.68.251.17,rogerrouthier@sympatico.ca,13985934,000000121259856,5,4,,5
286431,16-NOV-11,15-NOV-11,Sunhith,,en,24.114.224.90,lewsue@sympatico.ca,13982672,000000121263537,5,5,Just a long wait on hold but worth it.,5
286432,16-NOV-11,15-NOV-11,Lor,,en,65.95.25.4,RDORDEVIC@sympatico.ca,13976054,000000121257892,5,5,"Lor was very pleasant and patient and my inquiry was resolved  quickly. If everything with Bell were as this, there would never be any problems at all. As for my experiences with Bell and recomendation, it would have to be ""try and see"". The problem is not with your service people, they are great, but rather wih Bell's policies.",3
286433,16-NOV-11,16-NOV-11,,,fr,174.93.204.61,,,,3,1,j ai appelé il y a un mois et j ai rappelé  aujourd hui et je n ai pas eu les meme info j ai eu des problemes de facture avec mon cellulaire il m avait dit que je pouvant faire une facture unique et ce n est plus ca il ont dit parce que je n avait pas payer ma facture a la date c parce que je ne les recevait pas dont je suis en réflexion au sujet de votre service et peut etre aller voir ailleurs,3
286434,16-NOV-11,15-NOV-11,Kalthoum,,fr,74.198.164.95,schayane@sympatico.ca,13986442,000000121251334,5,5,,5
286435,16-NOV-11,14-NOV-11,Katherine,,en,70.24.174.118,willy.d@bell.net,13975608,000000121221889,5,5,"A good advice would be to maintain your price lower than the competition, especially to your loyal customers. To be honest with you, you almost lost me!",4
286436,16-NOV-11,15-NOV-11,Edward,,en,70.29.90.34,keyrealestate@bell.net,13982216,000000121263222,5,5,,4
286437,16-NOV-11,21-OCT-11,Naoufel,,fr,64.18.87.71,brisebois03@sympatico.ca,13710254,000000120719718,5,5,,5
286438,16-NOV-11,15-NOV-11,Asma,,en,174.91.59.111,a.boileau@sympatico.ca,13976118,000000121249415,5,5,Based on my experience with Asma you are in good hands. She was very professional and patient.,5
286439,16-NOV-11,11-NOV-11,Zouhair,,fr,70.55.112.123,france.yvon@sympatico.ca,13943534,000000121181135,5,5,Offrir les mêmes avantages (Offres) aux clients déjà abonnées que ceux offerts aux nouveaux clients.,3
286440,16-NOV-11,13-NOV-11,Padala,,en,67.68.46.66,dtaranovsky@sympatico.ca,13962052,000000121215328,5,4,,4
286441,16-NOV-11,15-NOV-11,Rene Jose,,en,174.95.153.31,artnorma.dodd@sympatico.ca,13976924,000000121248961,3,3,HAVE MORE ENGLISH SPEAKING Staff. Some of your telephove peaple are imposible to follow,2
286442,16-NOV-11,15-NOV-11,Ramzi,,fr,67.68.108.220,jack28386@sympatico.ca,13980990,000000121266586,5,5,,5
286443,16-NOV-11,15-NOV-11,Ronald,,en,67.70.160.192,phollow@bell.net,13985152,000000121252860,5,5,,3
286444,16-NOV-11,15-NOV-11,Houcem,,fr,174.95.116.222,lisepaquet16@sympatico.ca,13982802,000000121256574,4,5,,4
286445,16-NOV-11,15-NOV-11,Bedre,,en,65.95.112.219,johovey@bell.net,13981746,000000121262361,1,1,The representative should have passed us on to someone who was more experienced and knew what they were talking about.,
286446,17-NOV-11,16-NOV-11,Kevin,,en,70.27.122.191,the.sharpes@sympatico.ca,14000058,000000121290766,5,4,"Kevin was very helpful and passed on some tips with regard to the hardware that I presently have.
If all Bell employees were a Kevin you would have an unbeatable team!",4
286447,17-NOV-11,16-NOV-11,Mathieu,,fr,204.80.1.49,laurentharvey@bell.net,13995240,000000121272959,3,3,Installation extérieure déficiente. Non esthétique et non sécuritaire.,3
286448,17-NOV-11,16-NOV-11,Adam,,en,174.48.195.196,jocar5@sympatico.ca,13994258,000000121275374,5,4,Gibe 800 numbers that can be used from USA for all services.,4
286449,17-NOV-11,16-NOV-11,Kat,,en,70.48.210.89,barnfly@sympatico.ca,13989624,000000121283612,5,5,,4
286450,17-NOV-11,07-NOV-11,Danielle,,en,97.107.60.65,judyundt@sympatico.ca,13898076,000000121073853,4,4,,3
286451,17-NOV-11,15-NOV-11,Madhu,,en,184.144.134.99,mbjoy@sympatico.ca,13983688,000000121263905,5,5,,5
286452,19-NOV-11,18-NOV-11,Mary Anne,,en,174.95.215.190,b-a@sympatico.ca,14014670,000000121318499,3,3,"Give me the full credit to match my contract for one year July 21/11 to July 22/12.  However, we accept the $50.00 given by Mary Anne which covers a portion of it along with the new deal from Kevin and Krishna (?spelling).The July contract #118 640 243 given by Eric has NOT been honored at all by you. I was told I cannot get out of it for a year, BUT you are now giving us a new contract with Krishna for half price starting in 2012, which will cover most of our credits over the past 5 months, giving us a monthyly discount for a year (This will give us back a bit more of what you overcharged). You did NOT honor your July agreement of $58.56 (which was to keep us as a customer after complaining about June/July going up from last contract). I was told we would not be billed for more, and there would not be any increases, so we'd be paying a little less for a full year, than the previous year which never changed from the $61.87! Yes, I was told we can not make any changes until it's finished. It's good Krishna (?) has now changed this contract for a better one for the full year of 2012.  Reference # B24Z52Y5. If this new contract is not honored at the new rate of $24.92 for internet and $20.92 for phone we will be gone by February, never to return to Bell and your very bad billing/ unkept promises.",1
286942,19-NOV-11,18-NOV-11,Houssem,,fr,70.26.201.97,quil@bell.net,14023860,000000121335425,1,4,,3
286943,19-NOV-11,15-NOV-11,Prego Junior,,en,70.27.101.48,stefdarrellboys@sympatico.ca,13986962,000000121264166,5,5,Two online reps failed to resolve the issue. If they had the same knowledge as the individual I spoke to it would have saved considerable time and effort.,4
286944,19-NOV-11,18-NOV-11,Tony,,en,64.231.190.80,noushin@bell.net,14023086,000000121321864,5,5,,5
286945,19-NOV-11,18-NOV-11,Shawn,,en,70.50.31.41,rmawhinney@bell.net,14024394,000000121331395,4,,"Once again you have screwed up my invoice . As you stated every thing stays the same as I always had which was internet performance package (25gb) plus the extra 80gb usage insurance I always had. You claimed you where only going to reduce my price to make up for all the crap your company has put me through from day one. But no,as always ,you screw up again! I can not take much more of this stress. What is a mater with this company. I pay for half the service as it is,TV sound cuts out all the time .I only get 2.5 mbs internet / pay for 6mbs. you claim your line from street to house is no good but I have to live with it. the high def box stopped working because the tech who did install used grease on connections which hardened and stopped signal.And now my bill is screwed up for the 10th time. I always had 105 gb limit / check prior bills. I will be calling rogers on Monday if this is not corrected now!

Ray Mawhinney  extremely dissatisfied client

Date: Wed, 16 Nov 2011 09:13:06 -0500
From: confirmation@bell.ca
To: rmawhinney@bell.net
Subject: Bell transaction summary # B25C49K5
",
286946,19-NOV-11,18-NOV-11,Gloria,,en,65.95.189.4,stride_software@sympatico.ca,14025676,000000121318564,5,5,,5
286947,19-NOV-11,18-NOV-11,Ivette,,en,65.95.145.197,mmstevenson@sympatico.ca,14022552,000000121322228,1,1,"A first call resolution.  This has been an on going problem since Oct 3rd when we called to inquire about the TV offer.  At that time my account was once again merged with Michael Stevenson from Brampton.  I do not know this person & they are not related to me.  This the 3rd time - Dec 1999, Sept 1996 & now, that this has occurred. My concern is about your PIPEDA compliance.  I think we are ready to remove all Bell services.  We have still not had resolution as I received emails yesterday about changes to both my home phone & internet that I did not make.",1
286948,19-NOV-11,18-NOV-11,Serge,,en,70.51.204.75,jeffbsmith@sympatico.ca,14019464,000000121320995,5,4,I talked to two different people.  The first guy was excellent and solved my issue without any trouble at all.... too bad I had to complain in the first case to trigger his call.   The 2nd person sounded like she was reading from a book.  I signed up for Fibe TV and I will be upset if I hear that there is a better offer out there... This person didn't seem to care that I had been given an offer of a very good promotion about Fibe TV by a telemarketer... I did get a an offer of $15 off a month of a year but I'm sure the phone offer included a few free months of service to start.,4
286949,19-NOV-11,18-NOV-11,Khaoula,,fr,70.48.188.54,lea008@sympatico.ca,14020912,000000121322521,1,2,"On ma proposé au tél. un montant de 33,95par mois et sur la confirmation on inscrit un montant de 35,95.De plus, j`ai demandé de changer mon modem pour un rooter blanc car j`ai deux ordinateurs et je ne l`ai pas encore recu. J`ai rappelé une seconde fois pour renouveler ma demande.  ISSAOUI a fait une erreur.La commande est supposée arrivé le 23 novembre.",3
286950,19-NOV-11,18-NOV-11,Janice,,en,74.15.80.19,rhorne3@bell.net,14024246,000000121334105,5,5,,4
286951,19-NOV-11,18-NOV-11,Chantal,,en,69.158.148.7,gerd.untermann@sympatico.ca,14018170,000000121324332,4,4,very little,5
286952,19-NOV-11,18-NOV-11,Hency,,en,69.157.1.83,norm.pepper@sympatico.ca,14023058,000000121326472,4,4,,4
286953,19-NOV-11,18-NOV-11,Sudheer,,en,70.24.95.73,klein@bell.net,14020544,000000121329728,4,4,,4
286954,19-NOV-11,18-NOV-11,Mike,,en,70.27.62.176,kricket7@bell.net,14020618,000000121329580,4,3,"# 1 and #2 were the second contact. The first contact was ""useless"" until I reached Customer Loyalty... That first gal was basically ""well that's the way it is"" and didn't listen or respond to any question I had. I still don't know how Bell can increase a cost without prior notice as they did with the internet charge on the November bill.",3
286955,19-NOV-11,18-NOV-11,Sriram,,en,174.91.110.103,majdamaslo@sympatico.ca,14021583,000000121338698,3,3,"The waiting time to speak to support stuff is way to long just to find out there is no internet on my street do to repairs.

I have a suggestion that will save a lot of waiting time to all the bell internet customers.

You should have automated announcement, when customer dials to speak to support stuff the automated machine should ask customer to punch in his/hers 10 digits phone number and automated announcement should tell to the customer right away that there is no internet service available in his/hers phone area do to repairs.  

And if there is no announcement of any repair on his/hers phone area at that time the automated machine should than continue with suggestion to the customer how to resolve fail internet connection by fallowing automated machine support.

Thank you M.M.",4
286956,19-NOV-11,18-NOV-11,Matthew,,en,76.67.109.145,davidpriebe@sympatico.ca,14016599,000000121327506,4,4,It took forever - almost one hour.,4
286957,19-NOV-11,18-NOV-11,Rajesh,,en,70.52.228.26,drmcilroy@sympatico.ca,14017128,000000121323787,4,5,,4
286958,19-NOV-11,18-NOV-11,Asir raja,,en,76.69.16.40,paulineandbruce@sympatico.ca,14023396,000000121338677,2,,"Incorrect information was taken down by the previous service specialist.  (They recorded that my computer was hooked up with a white cord, I told them that my modem was white.)  The Bell rep last night tried to tell me to get a modem booster after I told him that my laptop was one foot from the modem.  Also, he said a modem booster was good for transferring the signal through concrete.  I told him my house was made of wood framing and drywall.  I felt like I was being brushed off.  Also, this problem has existed for two weeks, why has the problem been present for two weeks, getting a modem booster would not solve it, the problem didn't exist for long.  Then the problem was ""too much traffic in the wires"".  That is not my problem, it is a Bell issue.  I felt like he was trying to brush me off and make me think the problem was mine and not related to Be..",1
286959,19-NOV-11,18-NOV-11,David,,en,76.69.27.126,fmifsud@sympatico.ca,14017778,000000121324186,5,5,"Can't think of anything further, other than perhaps to see that one's account is veryfied before mailing out to customer.",5
286960,18-NOV-11,17-NOV-11,Francis,,en,174.91.134.203,sand45@sympatico.ca,14011492,000000121309051,5,5,,4
286961,18-NOV-11,16-NOV-11,Koussay,,fr,70.52.7.214,jp.lafreniere2@sympatico.ca,13994438,000000121277775,5,4,,4
286962,18-NOV-11,16-NOV-11,Veerapuram,,en,76.68.92.17,k.killingbeck@sympatico.ca,13994656,000000121276518,5,5,nothing,5
287463,19-NOV-11,18-NOV-11,Jamila,,fr,174.92.234.237,fontainejp@sympatico.ca,14017794,000000121320235,2,1,règler le problême,2
287464,19-NOV-11,18-NOV-11,Gilbert,,en,69.158.36.242,spirit01@bell.net,14025510,000000121318684,,2,"well iasked to have a bell popup reamoved.
it seams that the chat popup cant be removed wy
                          Nelson",
287465,19-NOV-11,18-NOV-11,Reginald,,en,70.31.52.70,ruthie16@sympatico.ca,14024706,000000121331924,5,5,"everything was excellent,,,thank-you",5
287466,19-NOV-11,18-NOV-11,Ayesha,,en,69.156.29.3,dweatherston@sympatico.ca,14017208,000000121322624,4,4,Tell me how to remove the Rescue app once we were done.,4
287467,19-NOV-11,18-NOV-11,Pau,,en,65.95.89.215,jack.segaert@sympatico.ca,14019130,000000121318863,3,4,"I did not like to have to talk to 3 different people to discuss  my costs  for Internet 2 people and a different person for telephone rates.
I am very disappointed in Bell to learn of the rate  offers for same product  from your competitors were 50% less than your rates.
Furthermore the fact that I have call you and bargain for better rates makes our relationship  
not one of confidence. I am happy to have my rates adjusted, but very disappointed that I have to watch my backside for fear of being gouged by Bell. 
I have all my communications with Bell and I believe a very loyal customer, I had to switch my TV to Cogeco as you are unable to service the townhouse where I reside.
I am 73 years old and try to keep up with all modern technology, since I am an old age pensioner I have to account for every penny I spend. 
I hope you understand the the elderly are probably you best customers.",3
287468,19-NOV-11,18-NOV-11,Zohra,,fr,70.29.159.164,sprillieux@sympatico.ca,14025514,000000121317555,5,5,,4
287469,19-NOV-11,18-NOV-11,Samiha,,fr,76.69.182.192,agrenier2@sympatico.ca,14013964,000000121331455,3,4,"J'aurais aimé savoir pourquoi exactement il y avait une erreur de sur-facturation ...mais il a été facile d'éliminer cette erreur....
",4
287470,19-NOV-11,18-NOV-11,Sujay,,en,184.147.116.205,peter.deppisch@sympatico.ca,14023522,000000121319769,5,2,You did well.  You could stop using Microsoft applications or negotiate with Microsoft to fix theit Hotmail application.  I blocked a sender and I still get the e-mails.  And I changed my default font for my messages and unless there is straight typing without breaks then it all works fine.  Otherwise at any break it reverts to the default font.  That is very annoying to say the least.,5
287471,19-NOV-11,18-NOV-11,Akrem,,fr,184.146.236.137,arlettedumonceau@sympatico.ca,14014478,000000121327707,5,5,"je n'ai rien à ajouter car toutes les questions ont été répondues.  Et avec beaucoup de patience et de courtoisie.
Merci à toute l'équipe.",5
287472,19-NOV-11,18-NOV-11,Jack,,en,67.70.19.100,ptinkess@bell.net,14023818,000000121322699,1,1,"suggest system restore, which I DID do myself after I remembered how to do it!",3
287473,19-NOV-11,18-NOV-11,Houssem,,fr,184.146.236.137,arlettedumonceau@sympatico.ca,14014480,000000121338075,5,5,Je ne pense pas que votre technicien spécialisé aurait pu faire mieux !,5
287474,19-NOV-11,18-NOV-11,Claudia,,en,69.159.19.212,armslength@sympatico.ca,14014490,000000121327978,5,5,,5
287475,19-NOV-11,18-NOV-11,Badreddine,,fr,67.68.118.218,cassis@sympatico.ca,14015632,000000121326412,1,1,,2
287476,19-NOV-11,18-NOV-11,Saadullah,,en,70.30.23.6,gwen.connell@sympatico.ca,14018534,000000121326382,5,5,"Philipines office finallly figured out my problem and fixed it easily for me - AFTER 1 WEEK of waiting for a new modem, saying my issue was my PC and bringing it to my IT repairman to have it work perfectly for him.  
Note - the time of these calls are not correct....I was on the phone at about 11:20 so I don't know which call was which as your times are incorrect.  Read my file and see the mess I went through!!!
",1
287477,19-NOV-11,17-NOV-11,Malek,,fr,184.144.141.107,caranvilla@sympatico.ca,14002870,000000121300032,4,4,,4
287478,19-NOV-11,18-NOV-11,Mohamed Sabry,,fr,67.71.119.229,simon.gosselin4@sympatico.ca,14025276,000000121333846,2,4,"Jene parle plus et je dois écrire pour me faire comprendre, et j'ai besoin d'un interprètre. Nous disions un instant au technicien et il continuait à parler, sans attendre que l'on s'explique.  ",4
287479,19-NOV-11,18-NOV-11,Bry,,en,174.93.34.143,jblandford@sympatico.ca,14019330,000000121326470,4,4,"I had to wait an extreemly long time on the phone till I could speak to some one!
This ridiculous, time consuming for your customers and I find it very frustrating! My time is at least as vauble as Bells though you obviously DO NOT think so!I have mentioned this many times and you obviously think a captured customer is NOT that important!

In this particular instance it was important that I speak to a representative in order to explain what I wished to know!

You should add a question to your list about waiting times! Perhaps this would help you improve your CUSTOMER SERVICE! lisning to an otomated voice along with a repeated mucical theme over and over, again and again IS NOT GOOD CUSTOMER RELATIONS material!!!!

Yours, John Blandford",3
287480,19-NOV-11,17-NOV-11,Nasra,,en,64.231.214.206,barogers@sympatico.ca,14002236,000000121294084,4,4,Make sure we talk immediately to a Canadian who can relate.,3
287481,19-NOV-11,18-NOV-11,Hector,,en,174.95.217.240,candlady@sympatico.ca,14015526,000000121318173,5,4,,5
287482,17-NOV-11,16-NOV-11,Nes,,en,70.53.75.98,pmwilson91@sympatico.ca,13997922,000000121276875,4,5,"If you guys hadn't screwed up my bill, I wouldn't have had to contact you in the first place.

So...what could you do better?...get things right the first time and then I won't need the ""experience"" of contacting you.",
287483,17-NOV-11,16-NOV-11,Ruth,,en,70.48.230.252,bernice_ryan@sympatico.ca,13989768,000000121279572,5,4,,5
287484,17-NOV-11,16-NOV-11,Hassan,,fr,76.68.152.243,lfmannucci@sympatico.ca,13995400,000000121283233,4,4,,4
287485,17-NOV-11,15-NOV-11,Estephania,,en,206.172.176.94,scaptain@sympatico.ca,13986429,000000121265010,5,5,"Why does my  Out Look Express  constantly  block and cut off and then resend, what I have already deleted so I have to call you to clean up my mail box,then I don't know what messages you have deleted and I have missed seeing?",5
287486,17-NOV-11,14-NOV-11,Sulochana,,en,65.95.155.159,james.pearsell046@sympatico.ca,13970700,000000121229728,5,4,It was the second call I had to make. The first call(ref#121107748)about my problem and the Bell Rep was disrespectful and told me he was sending a new modem when he really had no intention of doing so. He almost lost my business and he should be fired.,4
287487,17-NOV-11,15-NOV-11,Ridha,,fr,142.206.2.12,daniel.robertson@sympatico.ca,13978548,000000121262078,4,4,Avoir des pamphlet pour mieux expliquer vos forfaits.,5
287488,17-NOV-11,12-NOV-11,Sana,,en,70.24.90.18,paul.fagan@sympatico.ca,13957694,000000121195055,5,5,,5
287489,17-NOV-11,14-NOV-11,Ricardo,,en,184.146.146.225,schraderg@bell.net,13974470,000000121235129,5,4,,5
287490,17-NOV-11,16-NOV-11,Kyle,,en,70.53.230.112,prwoloshyn@sympatico.ca,13998010,000000121276290,4,5,,4
287957,17-NOV-11,16-NOV-11,Kanni,,en,68.171.231.81,h.ferris@sympatico.ca,13993095,000000121289785,5,5,A little more conversation would have been nice.,5
287958,17-NOV-11,16-NOV-11,Ritwik,,en,74.15.62.58,inspiritworks@sympatico.ca,13993530,000000121270842,5,5,,4
287959,17-NOV-11,16-NOV-11,Majdi,,fr,76.69.205.248,sad1@sympatico.ca,13998954,000000121270809,5,5,,5
287960,17-NOV-11,16-NOV-11,Hassan,,fr,70.52.50.58,andree.milette@sympatico.ca,13989206,000000121281457,5,4,Situation corrigée mais sans explication sur la cause.,4
287961,17-NOV-11,16-NOV-11,Pau,,en,209.87.237.140,liz.vittorini@sympatico.ca,13995530,000000121278766,5,5,nothing,5
287962,19-NOV-11,18-NOV-11,Sondes,,fr,184.145.151.32,obelanger@sympatico.ca,14023116,000000121323525,4,5,Tout était très bien,4
287963,19-NOV-11,18-NOV-11,Hema,,en,174.89.100.90,michael.drever@sympatico.ca,14022280,000000121329390,2,1,"On the next, today nov 19, I got at it again and got the reconfiguration of the modem and the emails and internet working fine in less that 2 hours. the bell people that helped me today were far more efficient and kwnolegble. thank you!!",5
287964,19-NOV-11,17-NOV-11,Sulochana,,en,74.15.3.106,gwcurrie@sympatico.ca,14005634,000000121307306,3,2,"My computer was originally set up so that I signed into MSN Premium to access email.  Recently, I had been unable to send email and I suspect I was not receiving email.  Your Technical Support made Windows Live Mail my new method of sending/receiving email.  I don't understand why it had to be switched instead of correcting the problem.  Anyway, I'll create a new contact list and see how it works.

I'm not as computer literate as most other users and this deficiency, coupled with the prominent accent of your Technician, made it extremely difficult to understand the whole process which obviously took much longer to resolve than I had expected.",
287965,19-NOV-11,18-NOV-11,Mohamed Amine,,fr,70.26.242.116,lauzon.shirley-richard@bell.net,14020868,000000121319808,5,4,,4
287966,19-NOV-11,18-NOV-11,Yosra,,fr,70.48.221.3,maurice.roberts@sympatico.ca,14022038,000000121331158,4,4,,4
287967,19-NOV-11,14-OCT-11,Vijayashanti,,en,76.67.11.122,mochato@sympatico.ca,13624820,000000120560957,4,4,it took two calls over several months to resolve the issue of changes to my internet service but this time i waited for my bill to respond to the survey and the corrections have been made,4
287968,19-NOV-11,18-NOV-11,Nabil,,fr,67.70.85.13,wilbrod4@sympatico.ca,14026754,000000121337524,5,5,,5
287969,19-NOV-11,18-NOV-11,Adam,,en,216.218.29.251,patrick.des@sympatico.ca,14023334,000000121318425,5,5,,3
287970,19-NOV-11,17-NOV-11,Anna marie,,en,174.91.34.243,zebb@sympatico.ca,14013432,000000121294074,5,5,None,5
287971,19-NOV-11,18-NOV-11,Diana,,en,76.64.72.23,glenyce.brydges@sympatico.ca,14018296,000000121331792,5,5,at this point all my concerns where handled in an efficient and pleasant manner.  i found the people who helped me courteous and pleasant.,5
287972,19-NOV-11,15-NOV-11,Walid,,fr,70.26.221.17,georges_73@sympatico.ca,13980068,000000121255309,3,3,"Bell aurait intérêt à embaucher ou former des techniciens qui connaissent les technologies ""Apple""",4
287973,19-NOV-11,18-NOV-11,Ivette,,en,184.148.183.61,ozziev@sympatico.ca,14023198,000000121324887,5,5,nothing,5
287974,19-NOV-11,18-NOV-11,Med Wacef,,fr,70.52.96.122,simone.arseneault@sympatico.ca,14025284,000000121323021,4,4,,3
287975,19-NOV-11,18-NOV-11,Chenrup,,en,67.71.85.217,soziewicz@sympatico.ca,14025500,000000121338536,3,2,"Follow up. My issue several weeks ago was referred to a higher level of support and I was supposed to get a phone call. No one call me or left me a message. So, I was left, again, to go through the time-consuming process of retelling my problem.",3
287976,19-NOV-11,16-NOV-11,Mouna,,fr,76.67.191.97,irvingmeunier@sympatico.ca,13993558,000000121275742,5,5,Aucun Exelence Merci ,5
287977,19-NOV-11,18-NOV-11,Yassine,,fr,70.52.115.147,guylaine.marcheterre@sympatico.ca,14018520,000000121321123,2,1,,
287978,19-NOV-11,18-NOV-11,Edgar,,en,174.89.50.218,benzvi@sympatico.ca,14014926,000000121339357,5,5,"I could not have asked for more, as Edgar not just resolved the problem amicably, he went beyond that,proffesionaly and with great courtacy.",5
287979,19-NOV-11,18-NOV-11,Ghassen,,fr,76.67.213.98,aldigagne@sympatico.ca,14014092,000000121332077,4,5,tout a été très bien pour moi.,5
287980,19-NOV-11,18-NOV-11,Ajay,,en,174.91.108.27,pivotal@bell.net,14023650,000000121339222,4,5,,4
287981,19-NOV-11,18-NOV-11,Walid,,fr,76.67.195.63,d.forgette@sympatico.ca,14016336,000000121328012,5,5,,5
287982,19-NOV-11,18-NOV-11,Rim,,fr,67.68.57.231,mauricetourangeau@sympatico.ca,14022040,000000121321409,4,5,Beaucoup de difficulté à entendre le (la) technicien(ne) à cause de son environnement bruyant (les conversations de ses collègues avec d'autres clients étaient très audibles et souvent pouvaient être prises pour des instructions à mon endroit). ,4
287983,19-NOV-11,18-NOV-11,Wissem,,fr,184.145.185.247,jguimont@bell.net,14019588,000000121322711,5,4,"Rien de mieux, je tiens à féléciter M.Wissem pour sa patience et sa gentilesse.",4
287984,19-NOV-11,18-NOV-11,Anusha,,en,24.36.141.14,jonhines@sympatico.ca,14019864,000000121336638,3,3,"Anusha recorded that we were having drops in our service, but advised us to call back the next time we have an unresolved drop so that technical could then test the lines.  In the past technical support simply read the log file and proceeded on that basis.  The problem is not resolved, but at least I recorded a trouble with the service.  I will continue to monitor the service, and will get back to you when we lose service the next time.  I realize that if the problem is weather / line  related, replacing the modem will not fix the problem, so I probably have to be patient.  ",4
287985,19-NOV-11,18-NOV-11,Juan,,en,70.24.105.233,muskokabob@sympatico.ca,14022780,000000121331314,5,5,,4
287986,19-NOV-11,18-NOV-11,Aymen,,fr,70.49.64.238,denise.sarrasin@sympatico.ca,14016734,000000121339362,5,5,,4
287987,19-NOV-11,16-NOV-11,Kyle,,en,70.53.99.219,bjuj@sympatico.ca,13989902,000000121288153,1,1,"reverse the increase on my internet modem lease, which just had an increase of 25.5%, after an increase of almost 100% in 2008",1
287988,17-NOV-11,16-NOV-11,Cindy,,en,174.91.152.146,mhudsonphoto@sympatico.ca,13996574,000000121286088,5,5,,4
287989,19-NOV-11,18-NOV-11,Sami,,fr,76.69.229.5,optimum.bureau@bell.net,14023172,000000121315609,3,4,"Sami était un peu impatient et a soupiré à quelques reprises, étant donné que je suis novice dans ce domaine.  Par contre, il m'a rappelé après promis de me rappeler en attendant que je ferme mon ordi et que je le rallume.",4
287990,19-NOV-11,18-NOV-11,Sam,,en,216.218.29.187,thebratpak@bell.net,14026016,000000121315827,5,3,My Internet is back but my wireless is now off please fix this so I do not have to waste my te with another call ,4
286453,19-NOV-11,18-NOV-11,Alpha,,fr,174.93.209.196,rgamache@sympatico.ca,14024206,000000121334338,4,1,"Les échanges avec les conseillers ont été bons. Sauf que certains auraient avantage à améliorer leur français.

Je comprends que les conseillers n'ont peut-être pas pu faire mieux, puisque le vrai problème n'est pas résolu. 

Le voici :
Je payais à tous les mois depuis novembre 2007 pour le service INTERNET TOTAL PERFORMANCE, donc vitesse maximale possible: 7mg bits.  Or, j'apprends, qu'en pratique, ma vitesse actuelle maximale possible est de 2mg bits dans la région Saguenay-Lac-St-Jean. 

Bell ne m'a pas informé de ce fait; pire, Bell a continué à me facturer comme si je pouvais aller jusqu'à 7 mg bits.

Je trouve cette situation déplorable.

Compte tenu de ce fait, JE NE SUIS PAS CERTAIN de recommander Bell.

Toutefois, j'apprécie le fait que vous souciez de la satisfaction de vos clients.

J'espère qu'il y aura une suite à ce message.

Réginald Gamache
rgamache@sympatico.ca

",
286454,19-NOV-11,18-NOV-11,Rudys,,en,64.231.1.208,sitalm@sympatico.ca,14025310,000000121320807,1,2,Provide me with a canadian representative who could understand my issue.  I had to call 3 different times none of the reps understood and one was not willing to listen to my issue and kept telling me to look at my bill.  I am in the process of looking for a service provider with local support.  I was also thinking of getting bell tv - I won't anymore.  The folks in the Phillippines and El Salvador does not work for me.,1
286455,19-NOV-11,18-NOV-11,Roy,,en,70.26.101.117,tomdyer@sympatico.ca,14026202,000000121334059,5,5,"The people that I talked to before Roy, created a MAJOR RED FLAG about Bell. These people were EX99658 and Supervisor Brian EX88034. They both stated that they work in a Call Centre and this centre does not use Bell Inter-Net. RED FLAG: If a Bell Call Centre does not use Bell, what is the matter with Bell Inter-Net service ? If a Bell logo on the company's pay cheque is good enough for them to cash, then Bell's products should be good enough to use. Neither of them would say who their Inter-Net Provider is. If it is better than Bell, then I want to change to this company. They explained that Bell does not provide service in their area. However, Bell's ads state that they have the best coverage in Canada. Who is telling the truth ? Also, when I mentioned that my wife is retired from IBM and since IBM is nice enough to put their logo on her retirement cheques, we feel that we should purchase IBM products. Her response was that she would not buy IBM. Thus, she insults my wife's former employer, who is also a leader in their industry, and creates a RED FLAG about not using Bell's services. Because of this RED FLAG, I will investigate who is the better provider and I will move to their service. I feel that this is a very serious problem for Bell, when their contract people state that they do not use Bell products. I know that you will not get back to me, but it would save me a lot of time and research to find this better provider if you would contact me with the name of this better Inter-Net provider. I mentioned to them that I will tell my friends about this Call Centre and their response was basically so what ? However, they are not aware that word of mouth advertising can be very efective but maybe you are. You have a major problem ---- Good Luck to you !
Looking forward to receiving information about this better service company, I can be reached at tomdyer@sympatico.ca
The Supervisor Brian said that he lived in Hamilton, so I would expect that Bell provides service in that area , so their comment that Bell does not provide service where they are keeps this RED FLAG blowing.
On the other hand, Roy was excellent and she solved the problem that had caused me to Bell in the first place. She was also shocked about the comments from the previous people, but she did her best to say how good Bell is. Give her a major thank you, but be careful about the other two.",2
286456,19-NOV-11,19-SEP-11,Deo,,en,64.231.64.159,pshamku@sympatico.ca,13317620,000000119986687,1,1,"Deo should listen carefully to customers requests and not leave them hanging on researching stuff that he did not have to. My request to him was to transfer me to Mark (Marc) whose call I was returning. After several minutes, with nothing happening, I found out that he was reading my file and he had not yet attempted to transfer my call as requested.",
286457,19-NOV-11,18-NOV-11,Karim,,fr,70.55.103.225,toto2007@sympatico.ca,14026256,000000121316864,5,4,Pas vraiment,5
286458,19-NOV-11,18-NOV-11,Tyrone,,en,70.29.154.94,diane.bajaj@sympatico.ca,14016840,000000121316448,5,5,"Nothing, Tyrone was extremely helpful polite and kind",5
286459,19-NOV-11,18-NOV-11,Wynbert,,en,65.92.188.90,kev.lisa@sympatico.ca,14020432,000000121316246,1,2,We need an advisor sent out to look at our internet.  It is constantly not working and no advisor ever fixes the issue.,2
286460,19-NOV-11,18-NOV-11,William,,en,70.54.152.206,rod.smith3@sympatico.ca,14024498,000000121333948,5,5,,5
286461,19-NOV-11,18-NOV-11,Houssem,,fr,67.68.80.212,joeden@bell.net,14019776,000000121322940,5,5,RIEN DANS CE CAS,4
286462,19-NOV-11,18-NOV-11,Tony,,en,67.70.206.158,veradeabreu@sympatico.ca,14026498,000000121325718,4,4,We have had to get a technicians help 3 times in the last 6 weeks or so.  Each time it has been very time consuming - once 4 and 1/2 hours - this last time not nearly as long.  We understood from the last technician that we likely need a new Bell Modem soon - so next time we have a problem - how do I handle it?  Especialy if it happens again in the next few weeks.  Also some things are still not the way they were - for example - I can no longer use the Icon in My Favourites to get into one of my bank accounts?  Why is that - I do not understand the message I receive!,3
286463,19-NOV-11,18-NOV-11,Roberto,,en,184.146.114.28,knightrun@sympatico.ca,14020586,000000121327684,4,5,"In this case I do not think that anything could have been done better. It was quick and the problem was solved right away. We even shared a laugh. I am very satisfied.
",4
286464,20-NOV-11,18-NOV-11,Jazel,,en,74.14.197.203,jfw266@sympatico.ca,14019574,000000121316379,5,5,"Speed up the wait times to speak with a representative. Having said this, the 2 people I spoke to were very apologetic about the lengyh of time that I had to spend before speaking to the final representative.",5
286465,20-NOV-11,09-NOV-11,Sharadha,,en,70.27.52.51,sunshine.22@sympatico.ca,13927712,000000121134443,4,4,,5
286466,20-NOV-11,09-NOV-11,Hemavathi,,en,70.27.52.51,sunshine.22@sympatico.ca,13927714,000000121133297,4,4,,5
286467,20-NOV-11,19-NOV-11,Sulochana,,en,64.231.49.183,czechmate44@sympatico.ca,14029170,000000121340744,4,5,,4
286468,20-NOV-11,19-NOV-11,Saliou,,fr,76.67.157.246,bruno_tremblay_4@sympatico.ca,14028466,000000121345844,5,5,rien,5
286469,20-NOV-11,19-NOV-11,Sushil,,en,97.73.64.173,emily.cain@sympatico.ca,14029858,000000121340799,1,1,"Someone needed to figure out that since I had switched from dial-up to a satellite internet feed I'd need a new password for FTP to access my Sympatico website, and give me a new password.  ",3
286963,18-NOV-11,17-NOV-11,Reginald,,en,76.68.115.196,william.lall@sympatico.ca,14013190,000000121306834,4,4,"at this point if the questions i asked  and the answers i received were correct, then i would say---great",5
286964,18-NOV-11,15-NOV-11,Isaac,,en,76.64.31.216,flherman@sympatico.ca,13979760,000000121264980,2,1,Actually do what the technician promissed. I was told by Jay that a technician would call me to futher explore and hopefully resolve the very low speed experienced using FIBE16. Presently I am getting 5.67 - - - very poor. Perhaps another provider could give me better results!,2
286965,18-NOV-11,17-NOV-11,Sarra,,fr,67.68.127.132,champagne.pat@bell.net,14003074,000000121294008,4,5,,5
286966,18-NOV-11,16-NOV-11,Thomas,,en,192.75.48.150,a.nolet@sympatico.ca,13988724,000000121286941,4,3,"Yet again I had to call Bell because some of the changes that were discussed when I called last September had yet to be applied to my bill. And to make matters worse, the person I talked to could not help me with my TV queries, which means I had to start over with someone else a few minutes later. Hopefully, Bell will live up to its promises (50 % off internet service for the next 12 months) and that THIS time the proper changes will be applied to my bill (rent-to-own HD receiver @ $5.53/mo instead of HD receiver rental @ $10.00/mo...)",2
286967,18-NOV-11,18-NOV-11,Michel,,en,70.31.53.144,edbutt@sympatico.ca,14004364,000000121314845,3,2,"A second call was necessary because  the phone connection with a previous technician somehow became disconnect part way through, and the service was not completed. The second tecnician seemed to be a bit more confident on how to perfofm various procedures but was unable to solve the problem. He thinks I may have a software problem but could not offer any solution. The technicians had access to my computer, deleted some files and moved some others. Now the computer runs extreemly slow and I cannot delete any email messages. These problems did not exist before they had access but this morning the original problem I called in about seems to have corrected itself.
It now appears I will have to spend money which I cannot afford if I want my computer working properly again. I am not impressed.",1
286968,18-NOV-11,17-NOV-11,Priya,,en,65.93.136.26,dingham@sympatico.ca,14004046,000000121311384,4,3,,3
286969,18-NOV-11,17-NOV-11,Marcos,,en,64.231.136.133,warpedweaver@bell.net,14013082,000000121306622,5,5,,5
286970,18-NOV-11,17-NOV-11,Salim,,fr,76.65.65.211,pat.distasio@sympatico.ca,14010036,000000121304982,2,4,D'abord avoir un répondant plus accueillant et plus sympa. Celui-ci me semblait indifférent .,1
286971,18-NOV-11,16-NOV-11,Juan,,en,174.93.45.55,ross_mctavish@sympatico.ca,13998760,000000121281404,5,5,"The only thing not completely resolved was that MSN blocks or removes some of e-mails from people we know and trust.  When e-mails come from companies at the top you have the option to see it or not, but not on personal e-mails.  I don't want them blocked or removed.",5
286972,18-NOV-11,17-NOV-11,Shinoj,,en,50.101.139.99,martha.welsh@sympatico.ca,14008772,000000121291429,4,4,speak more clearly,4
286973,18-NOV-11,17-NOV-11,Sumithra,,en,50.101.139.99,martha.welsh@sympatico.ca,14008774,000000121291373,5,4,,4
286974,18-NOV-11,17-NOV-11,Mariem,,fr,70.26.224.25,isabelle2013@bell.net,14006130,000000121296264,5,5,Cette intervention d'un technicien à la maison aurait dû avoir lieu il y a bien longtemps car j'avais de sérieux problèmes de ligne depuis mon arrivée à Trois-Pistoles il y a trois ans ! Mille Mercis à celui qui a fait en sorte que tout soit corrigé partout !,4
286975,18-NOV-11,17-NOV-11,Kanni,,en,70.51.115.46,sheilafarley@sympatico.ca,14011852,000000121307327,5,5,,5
286976,18-NOV-11,17-NOV-11,Mourad,,fr,70.52.41.60,pcmorinville@bell.net,14010160,000000121297494,2,2,"Gros problème avec ma facturation , moi je voudrais avoir accès a ma facture détaillé dans mon Bell et ça ne fonctionne pas , depuis le 16 septembre je suis abonnée a Bell et le système ne fonctionne pas pour moi les facture que je reçois ne représente pas ce que j'ai choisie au début quand vous m'avez vendu les services , il y a eu des numéro de compte en double et beaucoup d'appel téléphonique pour essayer de réglé les problèmes et avoir mes crédits que vous m'aviez promis , je suis un nouveau client qui n'est pas satisfait du cote administratif vous avez un gros problème a ce niveau très dur d'avoir des personne compétente quand on appel chez vous , j'ai fait plusieurs plainte par téléphone avec les message enregistré j'ai donné mon no de téléphone pour que un représentant de Bell m'appel mais en vain je crois qu'il ni a personne qui s'occupe des plainte des client et aucun fill back de votre part , en passant je crois que tout ce que j'ai écrit cela ne donneras rien mais sa fait du bien quand même  !!!!
Paul Morinville  514-356-0130",2
286977,18-NOV-11,17-NOV-11,Zied,,fr,70.30.214.65,abdupuis@sympatico.ca,14001436,000000121302820,3,2,"Avoir une réponse à mon problème; surtout que j'étais au tel avec Bell depuis plus de deux heures. Toutefois je dois dire que Madame Diana que j'ai rejointe au 1 800 641-2311 a été la seule personne qui a vraiment tentée de m'aider véritablement. Toute la gang de la TUNÉSIE, soit Nejib,Zied, Slim et le superviseur et le directeur se sont foutu de ma gueule pendant plus de deux heures. Monsieur DiNardino, je me propose de vous écrire personnellement en y ajoutant d'autres personnes en vue de votre organisation ainsi que de l'extérieur pour commenter davantage cette situation qui ne vous honore pas du tout.",1
286978,18-NOV-11,19-OCT-11,Rachel,,en,64.231.68.205,yasmar@sympatico.ca,13693422,000000120651803,1,1,Promised a refund of $25 for downgrade fee.Not done.Stated there would not be a 49.95 modem rental fee - and this was charged on recent statement.                                                       ,2
286979,18-NOV-11,07-NOV-11,Amy,,en,64.231.112.26,linken@sympatico.ca,13898956,000000121082910,4,1,"We have switched to the Turbo Hub last month. Home phone line was to be discontinued as well as home internet.  Call was made because home internet still had not been disconnected. Today Nov. 18/11, eleven days later internet at my home has not yet been disconnected. Phone call was to no avail. Carol had said we would be reimbursed for the month and I am waiting to see if that happens.",2
286980,18-NOV-11,17-NOV-11,Jordan,,en,74.14.124.189,carl_mw@bell.net,14002884,000000121306727,4,3,"I was charged for 17 days of service that I wont receive.  We are seniors and the money is very limited, that 30 days to give when people are moving is somewhat not very appreciated. We are a Bell customer for the last 60 years so the least we should not pay for the 17 days. Hope to hear from you.",4
286981,17-NOV-11,16-NOV-11,Leslie,,en,174.91.45.76,mahoney01@bell.net,13995930,000000121274516,3,3,,3
286982,17-NOV-11,05-NOV-11,Zohra,,fr,76.65.81.142,mpmaltais@sympatico.ca,13882380,000000121042366,4,4,,4
286983,17-NOV-11,16-NOV-11,Rain,,en,76.68.114.210,DAVEY7@sympatico.ca,13988506,000000121279221,4,4,Send a more understandable monthly bill.,3
286984,17-NOV-11,16-NOV-11,Temsu,,en,70.52.63.144,pvarden@sympatico.ca,13998044,000000121273326,5,5,,4
287491,17-NOV-11,16-NOV-11,Katlin,,en,65.94.1.80,anthonydella@sympatico.ca,13989324,000000121276048,5,5,could have told me in 2007 about changing from DSL to dail up and use my Bell net connection and i would have saved a lot of money in monthly payments,2
287492,17-NOV-11,16-NOV-11,Mike,,fr,70.53.172.95,benrl@sympatico.ca,13989758,000000121272729,5,5,Rien...tout était parfait.,5
287493,17-NOV-11,16-NOV-11,Dinesh,,en,204.101.237.139,diandwayne@sympatico.ca,13991560,000000121267484,1,1,Someone was to call my wife right away at home and no one ever called at all.  My wife needed the internet to work from home.  She ended up taking personal time off instead.  I ended up resolving the issue on my own.,2
287494,17-NOV-11,16-NOV-11,Sarah,,fr,69.159.171.173,gagnonmartel@bell.net,13992612,000000121287088,5,5,,5
287495,17-NOV-11,15-NOV-11,Suraj,,en,70.54.83.143,cecebe@sympatico.ca,13977972,000000121258115,5,5,don't know,5
287496,17-NOV-11,12-NOV-11,Salvador,,en,74.12.150.165,johnkl@sympatico.ca,13955480,000000121198089,4,3,,3
287497,17-NOV-11,16-NOV-11,Michael,,en,74.12.61.125,justebev@sympatico.ca,13994626,000000121273108,5,5,"All was perfect, your staff members were very courteous, and patient.  Keep up the good work and thanks.

Bev Juste",5
287498,17-NOV-11,15-NOV-11,Stephane,,en,67.70.92.5,phildias@sympatico.ca,13985120,000000121250492,4,3,Take less time to resolve the problem,4
287499,17-NOV-11,10-NOV-11,Stanley,,en,184.147.208.60,mary.whitmore@sympatico.ca,13935944,000000121149507,4,5,the voice mail options kept refering to business account -- nothing seemed related to me!,5
287500,17-NOV-11,16-NOV-11,Habib,,fr,70.48.78.22,briblain@sympatico.ca,13990110,000000121286865,5,5,,5
287501,17-NOV-11,16-NOV-11,Aswathy,,en,70.27.128.94,edward.degroot@sympatico.ca,13991942,000000121288748,5,4,,4
287502,17-NOV-11,15-NOV-11,Maria,,en,184.144.61.35,bemci@bell.net,13977220,000000121243874,4,4,,4
287503,17-NOV-11,15-NOV-11,Antony,,en,70.24.175.81,jim.mary.burke@sympatico.ca,13981502,000000121249386,5,4,I had difficulty getting this survey to come up when I clicked on the place given. It took 3 tries and some wait time before the survey appeared.,5
287504,17-NOV-11,16-NOV-11,Nabiha,,fr,216.209.225.18,muriel.limoges@sympatico.ca,13997062,000000121270919,5,5,rien,5
287505,17-NOV-11,16-NOV-11,Rolando,,en,67.71.114.77,aucoin11@sympatico.ca,13989454,000000121281588,5,5,,4
287506,17-NOV-11,16-NOV-11,Rym,,fr,76.65.64.21,noellerio@sympatico.ca,13997254,000000121272860,3,3,pas de vrai reponse,3
287507,17-NOV-11,16-NOV-11,Nes,,en,70.26.157.6,dorysb@sympatico.ca,13991730,000000121273625,3,3,Explain the situation more fully.,1
287508,17-NOV-11,15-NOV-11,Stephanie,,en,70.51.154.53,laurencia@sympatico.ca,13982536,000000121247397,5,5,"For me, I am totally happy with the 
services provided.",5
287509,17-NOV-11,16-NOV-11,Sulochana,,en,69.157.3.161,senga9@sympatico.ca,13999188,000000121284516,4,3,Just to listen to the client before the tech.gets started  other than that they all have been very helpful .,5
287510,17-NOV-11,16-NOV-11,Jihene,,fr,174.93.244.62,lise.robert@bell.net,13995498,000000121269087,3,3,"remettre mon courriel comme il était avant ,maintenant j'ai de la difficulté a prendre mes message ,je ne suis que débutante,de plus j'ai perdu mes adresses couriels qui entraient seuls lorsque je pesais sur la touche de leurs lettres     merci",4
287511,17-NOV-11,16-NOV-11,Ghaleb,,fr,184.146.229.201,r-amyot@bell.net,13998066,000000121288632,4,5,rien,5
287512,17-NOV-11,16-NOV-11,Stacey,,en,99.234.80.39,dasrheingold1@sympatico.ca,13991266,000000121270657,1,1,"BE HONEST WITH PEOPLE,IAM JUST FED UP WITH BELL AND SYMPATICO,BEING MISLED!",1
287513,17-NOV-11,16-NOV-11,Karen,,en,70.27.114.95,keith.zimmerman@sympatico.ca,13994850,000000121286980,1,1,Tell me my internet usage by month in 2012,1
287514,17-NOV-11,16-NOV-11,Mohamed,,fr,70.55.208.21,roger_leclerc@sympatico.ca,13998684,000000121281213,4,4,"Trouver comment vous pourriez réduire notre compte mensuel.

Merci",4
287515,17-NOV-11,12-NOV-11,Cesar,,en,70.24.53.196,live.the.faith@sympatico.ca,13956278,000000121200048,5,5,,5
287516,17-NOV-11,16-NOV-11,Omar,,en,67.68.136.224,jnerpin@bell.net,13994230,000000121285322,5,5,nothing,5
287517,17-NOV-11,16-NOV-11,Sana,,fr,70.30.157.87,drdl@sympatico.ca,13991778,000000121273024,5,5,,5
287518,18-NOV-11,17-NOV-11,Cecile,,en,67.70.238.51,mfrattaroli@sympatico.ca,14009102,000000121313319,5,5,,5
287519,18-NOV-11,17-NOV-11,Asma,,fr,184.148.205.60,yulanne@bell.net,14013372,000000121301108,5,4,,5
287520,18-NOV-11,17-NOV-11,Zoubeir,,en,174.93.129.233,eric.baldwin@sympatico.ca,14004520,000000121312118,5,5,nothing more,5
287521,18-NOV-11,17-NOV-11,Jihed,,fr,70.53.208.142,pierre.lafrance092@sympatico.ca,14010336,000000121307140,4,4,,4
287522,18-NOV-11,17-NOV-11,Jason,,fr,67.70.112.192,mbechard6@sympatico.ca,14008934,000000121294465,2,1,"J'ai trouvé le conseiller impatient, comme si je ne comprenais rien! Je voulais réduire mes frais et il m'offrait un forfait plus cher en sachant très bien que c'était inutile pour moi et il le savait. Il me l'avait dit. Finalement j'ai perdu mon temps encore une fois!",3
287523,18-NOV-11,17-NOV-11,Tine,,en,64.228.211.221,josee.neron@sympatico.ca,14006978,000000121294997,5,4,"The ""call me"" feature from the internet sent me to a telephone customer care who had to transfer, even though I press it from the internet service guide section. not an issue , just a hint.",5
287524,18-NOV-11,17-NOV-11,Michelle,,en,76.69.34.223,john.sertzes@sympatico.ca,14006894,000000121308385,5,5,,5
287525,18-NOV-11,17-NOV-11,Juan Carlos,,en,174.94.50.49,rj.brown@sympatico.ca,14010974,000000121309196,5,5,not a thing.,5
287526,18-NOV-11,17-NOV-11,Tanveer,,en,206.188.110.141,skarhune@sympatico.ca,14011952,000000121309503,4,4,"Nothing. Problem would have been solved within seconds had I known where to find the Wireless button he kept asking me for! ha  My apologies for being computer illiterate. He was very patient.
",4
287527,18-NOV-11,17-NOV-11,Liz,,en,76.70.67.162,ltamburro@bell.net,14008224,000000121293541,4,4,"I phoned for more internet usage, so of course Bell gives it, WITH A PRICE. Faster,cheaper internet would provide a better Bell customer experience.",3
287528,18-NOV-11,17-NOV-11,Sarah,,en,76.67.118.99,greg049@sympatico.ca,14005514,000000121298422,5,,"I would like to get some kind of gaurantee that my bill will not sneak up every month by a few dollars,so i would know what my monthly bill would be all the time.",3
287529,18-NOV-11,16-NOV-11,Jean,,en,76.66.92.239,jerry_williams383@sympatico.ca,13994056,000000121270896,1,1,,1
287530,18-NOV-11,07-NOV-11,Kevin,,en,70.49.185.169,rachita@sympatico.ca,13901626,000000121079028,1,1,"An alert email to warn people of upcoming dates when they won't have access to service.  I had no idea that my upgrade was happening on the 7th & would NEVER have agreed.  The 7 & 8th were high pressure deadline days.
Also, still having trouble with connections but cannot do anything about it until I have other deadlines cleared up & then I shall be calling again.",2
287991,19-NOV-11,18-NOV-11,Basho,,en,174.91.110.231,capobianco112@sympatico.ca,14015539,000000121339751,2,3,"I find my computer is very slow, even though I upgraded to a faster service. I don't understand why.  also when I submit my user id and password the computer does not recognize it. I did not call at 12:00 am I called at 10:30 pm.  Kindly improve this, otherwise I shall go with the competitor, however I prefer to stay with Bell if this does not improve.  thank you",3
287992,19-NOV-11,18-NOV-11,Irfan,,en,69.156.82.67,justthetwoofus@sympatico.ca,14020162,000000121333178,5,5,Nothing.,5
287993,19-NOV-11,18-NOV-11,Mike,,fr,70.55.209.74,alain-simard@sympatico.ca,14014038,000000121323294,5,5,"J'ai discuté avec deux conseillers, celui qui m'a satisfait totalement c'est celui qui m'a refait et expliquer le meilleur forfait de mon bell internet.
Bonne journée ",5
287994,19-NOV-11,17-NOV-11,Eric,,en,76.64.116.47,mike.lynch2@sympatico.ca,14009230,000000121295151,4,3,,3
287995,19-NOV-11,18-NOV-11,Ruth,,en,174.91.116.103,kjdafoe@sympatico.ca,14020524,000000121323106,5,4,,4
287996,19-NOV-11,18-NOV-11,Houssem,,fr,70.26.180.178,coconnellm@sympatico.ca,14016110,000000121335390,4,4,,4
287997,19-NOV-11,18-NOV-11,Malek,,fr,70.30.231.151,mardrolet@sympatico.ca,14021727,000000121321509,4,2,"Il s'est passer trop de temps, J'ai dus rapelé à plusieur reprises.  Je dois encore atendre 72 heures. Je ne suis pas sure que le problème sera réglé. Merci de votre collaboration.",3
287998,19-NOV-11,18-NOV-11,Mourad,,fr,184.148.252.174,g.lamouche@sympatico.ca,14017962,000000121336328,3,3,Il manquait de la formation au soutien technique à propos des paramètres à configurer pour que les envois courriels fonctionne avec le outlook  2010. C'est le technicien qui était chez moi qui a mentionné quoi sélectionné.,3
287999,19-NOV-11,18-NOV-11,Emmanuel,,en,74.198.9.245,joanhut@sympatico.ca,14019742,000000121336420,5,5,,5
288000,19-NOV-11,18-NOV-11,Eleanor,,en,70.31.74.14,richardanddavid@sympatico.ca,14024274,000000121322138,5,5,,4
288001,19-NOV-11,18-NOV-11,Mike,,en,70.49.224.241,rkari@bell.net,14024374,000000121321799,5,5,Initial telephone menu is too long.,3
288002,19-NOV-11,18-NOV-11,Diddharth,,en,65.94.112.200,dmwessels@sympatico.ca,14016964,000000121320187,5,4,,5
288003,19-NOV-11,18-NOV-11,Krishnan,,en,65.92.162.191,shrier@sympatico.ca,14025248,000000121331260,5,5,,4
288004,19-NOV-11,18-NOV-11,Katherine,,en,216.208.50.99,ed.dekok@sympatico.ca,14017274,000000121321549,5,2,give me a rebate every month because of the bad phone lines it took over 3 minutes just to down load this survey,3
288005,19-NOV-11,17-NOV-11,Grant,,en,64.228.214.126,tedshaw@sympatico.ca,14012516,000000121305694,4,4,"Grant was fantastic! I don't believe that my modem is as good as it should be, despite the protestations of all those whom I contact at Bell.... I would still like a new, more powerful, one.",3
288006,19-NOV-11,18-NOV-11,Chaouki,,fr,70.30.171.58,ytraversy@sympatico.ca,14026962,000000121327180,3,3,,4
288007,19-NOV-11,18-NOV-11,Ramzi,,fr,70.55.211.202,groupe-leumas@sympatico.ca,14018438,000000121319330,4,4,Lui était pas mal mieux que les trois autres de mardi PM.,3
288008,19-NOV-11,18-NOV-11,Khan,,en,76.69.127.111,ddnielsen@sympatico.ca,14016644,000000121334292,5,5,nothing,5
288009,19-NOV-11,18-NOV-11,Sofien,,fr,174.92.193.172,philduch@sympatico.ca,14023588,000000121335650,5,5,,5
288010,19-NOV-11,18-NOV-11,Jayne,,en,184.146.155.219,ra.gray@sympatico.ca,14023914,000000121324348,3,3,"Have the billing department stop raising my bill incrementally.  When I sign a contract, I expect the exact same amount to be billed on a monthly basis, not Bell arbitrarily choosing to raise certain charges because 'they can'.",1
288011,19-NOV-11,18-NOV-11,Christine,,en,70.52.48.216,fburon@bell.net,14017688,000000121336013,5,5,Nothing,5
288012,19-NOV-11,18-NOV-11,Chenrup,,en,69.158.129.154,kpeebles@sympatico.ca,14020614,000000121335136,5,4,,4
288013,19-NOV-11,18-NOV-11,Karen,,en,70.52.231.55,colombus@bell.net,14016146,000000121330095,4,4,,3
288014,19-NOV-11,18-NOV-11,Med ahmed,,fr,67.68.118.241,remisau@sympatico.ca,14024162,000000121338165,4,4,,4
288015,19-NOV-11,15-NOV-11,Alexandra,,en,174.92.137.146,robuck@sympatico.ca,13985888,000000121257388,4,4,,4
288016,19-NOV-11,18-NOV-11,Chandler,,en,70.27.233.252,j.aaron@sympatico.ca,14019042,000000121320151,5,5,"The music needs addressing; maybe have rotating tunes so those who are on hold for extended periods of time aren't subjected to the monotony of the same song. ",4
288017,19-NOV-11,18-NOV-11,Adam,,en,174.88.200.130,cplitz@sympatico.ca,14016198,000000121316324,5,4,"You could have notified me in advance that my Internet charges were going to be increased as a result of the promotion ending. I believe that this type of system is sneaky and that if the customer doesn't notice, you just pocket the money.  
Also, it surely would help if you had more staff to answer the telephone.  The whole episode from the start of the call to the concusion took approximately one half hour to complete.  If this whole thing could have been done via the internet through a notification system, it would certainy result in my being much more satisfied.",4
288018,19-NOV-11,18-NOV-11,Shyam,,fr,70.51.175.199,sevignys@sympatico.ca,14025068,000000121331766,5,5,,5
288019,19-NOV-11,18-NOV-11,Ashok,,en,64.231.162.212,fraser.symington@sympatico.ca,14017894,000000121316161,2,1,"The agent followed his protocol well, but the protocol was inadequate to the situation.  I understand the real solution was beyond his scope of influence, but the protocol-driven ""solution"" he offered was a waste of resources.  If you can train your operators to recognize when their support process is just inadequate to the task and to fail gracefully it would be a step up from me having to look out for a courier delivering a useless part.

But since you're interested in my experience, let me offer that the communication you've offered me around my upgrade from Fibe 6 to 12 sucked big-time.  I was not notified of scheduled time, nor was I notified that there would bee an interruption to my service.  I was without any internet access at all for 14 hours without a word of explanation, and that's far worse than a poor support chap trying to follow an inadequate script.",2
288020,19-NOV-11,18-NOV-11,Orlando,,en,64.231.162.212,fraser.symington@sympatico.ca,14017896,000000121322280,2,1,Used some common sense and listen to your customer.,2
288021,19-NOV-11,18-NOV-11,Jose,,en,50.101.37.213,nburton@sympatico.ca,14022840,000000121317752,5,4,,5
288022,17-NOV-11,15-NOV-11,Yosra,,en,65.92.5.90,cavrich@sympatico.ca,13977946,000000121254877,4,3,"

given me a date when old modem will be sent to me",4
288023,18-NOV-11,17-NOV-11,John,,en,64.231.202.200,j.thornham@sympatico.ca,14006202,000000121299849,2,2,It wasn't really John's fault but he had to escalate the call,4
288024,18-NOV-11,17-NOV-11,Imed,,fr,65.95.72.222,lapointed4@sympatico.ca,14007752,000000121310020,5,5,,5
288025,18-NOV-11,16-NOV-11,Hanen,,fr,70.26.34.57,lilly2007@bell.net,13995442,000000121271830,5,5,,5
286470,20-NOV-11,18-NOV-11,Karishma,,en,76.64.44.236,freyes@sympatico.ca,14017912,000000121338107,5,5,Outage alert.,5
286471,20-NOV-11,18-NOV-11,Emely,,en,184.148.176.57,bbode@bell.net,14014824,000000121318778,5,5,You did terrific and I can't think of anything to improve.,5
286472,20-NOV-11,18-NOV-11,Michael,,en,70.48.105.197,pdurksen@sympatico.ca,14023460,000000121331459,4,4,It seems as if the hard copy (regular mail)letter that I sent to Bell about two weeks ago (re returning an old modem)was not received by Bell or was not processed by Bell.,4
286473,20-NOV-11,19-NOV-11,Anis,,fr,74.14.209.51,louis.bechard@sympatico.ca,14032396,000000121347693,5,5,,5
286474,20-NOV-11,18-NOV-11,Partha,,en,65.93.84.203,eddy_b@sympatico.ca,14017286,000000121329060,4,4,"As with any representative from Bell, I found Partha to be very knowledgable and had all the info to solve any problem that I have encountered. They have also been very polite and eager so solve ny concern.   However, as with many of your reps, he has a slight accent that I have always found difficult to understand and I have to concentrate fully.  I always assume that he is situated somewhere in Asia, and I would appreciate speaking with a Canadian, since Bell was originally a Canadian company and I am paying in Canadian funds.  Failing that,maybe your reps could be asked to speak slightly slower.",5
286475,20-NOV-11,18-NOV-11,Chuck,,en,184.148.67.124,therankies@bell.net,14026042,000000121339063,4,5,,4
286476,20-NOV-11,19-NOV-11,Matthew,,en,74.15.246.179,christinehandley@sympatico.ca,14028878,000000121356339,4,1,"Have current updates on the connection status of the service. Rather than being vague and pretending that you don't know that it is not connecting. I hate being told (in the past) that it may be because of my router, when that is not the problem at all. Get with the program and just be honest about the fact that you know that the connection is having a problem, and give out estimates on the predicted time and when it will be back on. Don't treat me like I am stupid and my equipment is what is the problem.",
286477,20-NOV-11,19-NOV-11,Kali,,en,69.158.180.35,bmartine@sympatico.ca,14028296,000000121349555,5,5,,5
286478,20-NOV-11,19-NOV-11,Deepak,,en,70.52.182.226,johnmacadam@sympatico.ca,14031486,000000121352986,5,5,"Though problem not resolved,I found out it was not an issue related to Bell, thank you.",5
286479,20-NOV-11,19-NOV-11,Grace,,en,74.15.2.89,wcreeden@sympatico.ca,14036000,000000121342893,5,5,Explain the modem rental a little better other then that it was good.,5
286480,20-NOV-11,19-NOV-11,Osman,,fr,70.51.144.94,jbreton000@sympatico.ca,14031168,000000121345035,5,5,,5
286481,20-NOV-11,19-NOV-11,Mario,,en,70.52.221.92,kate_johnston@sympatico.ca,14031770,000000121349988,5,5,nothing. he was excellent. He deserves a promotion.,5
286482,20-NOV-11,19-NOV-11,Med Wacef,,fr,184.144.187.168,vicden@sympatico.ca,14035882,000000121354292,3,4,,4
286483,20-NOV-11,19-NOV-11,Minh-Trang,,en,74.12.98.156,claudio.capone@sympatico.ca,14028980,000000121342296,1,1,"Nobody listened.
its obvious people were reading from scripts and canned answers.
polite but poor service.",1
286484,20-NOV-11,19-NOV-11,Marta,,en,174.92.93.251,lizkane@sympatico.ca,14032318,000000121347785,2,4,Telephone me to inform me that my intenet had been blocked and expalin why.  Marta was rude and very condescending.  I would not like to deal with her again.,1
286485,20-NOV-11,18-NOV-11,Munyaradzi,,en,174.88.247.160,benoitdoiron@sympatico.ca,14014914,000000121324156,5,4,"Hopefully, Bell will employ residents of Canada as customer representatives, irrespective of race, color or creed!",5
286486,20-NOV-11,19-NOV-11,Med Taher,,fr,174.89.84.215,normdum@sympatico.ca,14033552,000000121348948,5,5,rien,5
286487,20-NOV-11,19-NOV-11,Robert,,en,76.67.174.9,george-szpyt@sympatico.ca,14030322,000000121350321,5,5,,5
286488,20-NOV-11,19-NOV-11,Jessa,,en,70.30.133.151,alex.vanderzand@sympatico.ca,14027586,000000121341613,4,4,"I felt that I had to rephrase my question and what I thought was the reply in order to ascertain that we were fully understanding each other. When I receive my next bill I will know for sure that my question was understood.
",5
286489,20-NOV-11,19-NOV-11,Chuck,,en,174.89.192.114,cjnka@sympatico.ca,14028904,000000121356074,5,5,Nothing!,5
286490,20-NOV-11,20-NOV-11,Henry,,en,76.69.132.187,gary.swan@sympatico.ca,14030270,000000121356741,5,5,Nothing,5
286491,20-NOV-11,19-NOV-11,Nebgha,,fr,184.145.172.227,daniellupien@sympatico.ca,14029260,000000121343997,5,5,"Que le service du centre d'appel soit offert au Québec plutôt qu'en Tunésie. J'ai eu un excellent service de Nebgha.Sois dit en passant, je n'ai rien contre la Tunésie et les Tunésiens, il s'agit tout simplement de création d'emploi chez nous au Québec. ",5
286492,17-NOV-11,16-NOV-11,Noureddine,,fr,76.69.188.99,gilbert.bisson@sympatico.ca,13992804,000000121290174,2,2,Difficulté a me faire comprendre,3
286493,17-NOV-11,16-NOV-11,Maher,,fr,76.69.194.70,ivan.cindric@sympatico.ca,13993588,000000121288023,4,4,,4
286494,17-NOV-11,14-NOV-11,Mathew,,en,174.89.128.86,otto@bell.net,13973366,000000121231947,3,,The technician's voice suddenly stopped. Why? After a voice connection has been established it should be maintained until the issue is completely resolved.,3
286495,17-NOV-11,16-NOV-11,Carole,,en,70.27.45.208,wmuzzin@sympatico.ca,14000798,000000121280276,5,5,nothing,4
286496,17-NOV-11,16-NOV-11,Asma,,en,67.70.44.106,vross_6@sympatico.ca,14000568,000000121277515,5,5,,5
286497,17-NOV-11,16-NOV-11,Luis,,en,76.64.226.95,johnlyon@sympatico.ca,13994338,000000121277860,5,4,,4
286498,17-NOV-11,16-NOV-11,Ghaieth,,fr,65.94.28.120,cc136124@sympatico.ca,13990426,000000121282732,4,5,un bon francofone,5
286499,17-NOV-11,16-NOV-11,Sarah,,en,65.95.206.32,sdmc@sympatico.ca,13999154,000000121273691,3,4,,4
286500,17-NOV-11,16-NOV-11,Mohammed,,en,74.15.31.77,grace7155@sympatico.ca,13992964,000000121270665,5,5,"nothing, he did his job,I do not know much about computers, he was very polite , thanks again ",5
286501,17-NOV-11,15-NOV-11,Maher,,fr,67.68.226.184,fam.doiron@sympatico.ca,13979648,000000121266767,4,3," Il a bien essayé de régler mon problème de son mieux a travaillé très fort et été très gentil. Mais le problème a percisté et mercredi matin un autre tech. a réglé en partie mon problème, qui est revenu en soirée. J'ai fait un autre appel vers 17:30 hr et je n'ai pas ne nom du Mr. ou tech. mais en 15 minutes a complètement réglé mon problème et depuis ma conection est aussi bonne qu'avant. Alors merci a l'équipe mais surtout a ce tech. du mercredi soir.   ",5
286502,17-NOV-11,16-NOV-11,Fatma,,fr,174.88.85.56,gosselin_1@sympatico.ca,13992954,000000121276109,1,3,"j'ai été transféré a 4 personnes avant d'avoir une réponse, et au moment d,un transfert la ligne téléphonique a été coupé.",2
286985,18-NOV-11,17-NOV-11,Tom,,en,76.64.20.154,k.behrmann@sympatico.ca,14007186,000000121295675,5,5,"Cannot think of anything else. Service
was very good",4
286986,18-NOV-11,14-NOV-11,Nes,,en,206.130.173.59,s.levitz@sympatico.ca,13974316,000000121218796,5,5,it was fine,5
286987,18-NOV-11,17-NOV-11,Yves,,en,76.69.84.201,stilman@bell.net,14012226,000000121306735,2,3,Have technicians who understand what they are supposed to do.,4
286988,18-NOV-11,17-NOV-11,Paula,,en,70.24.153.233,palayo@sympatico.ca,14009996,000000121303877,5,5,None,4
286989,18-NOV-11,14-NOV-11,Tine,,en,76.69.0.127,rsstewart@sympatico.ca,13974260,000000121218929,5,4,,4
286990,18-NOV-11,15-NOV-11,Hassan,,fr,184.148.253.214,petmagloire@sympatico.ca,13985106,000000121256050,3,4,Ca pris 75 minutes pour regler le probleme ca été trop long,3
286991,18-NOV-11,17-NOV-11,Abir,,fr,69.157.129.18,gilles.monier@sympatico.ca,14005304,000000121293430,5,5,,5
286992,18-NOV-11,06-NOV-11,Venkatesh,,en,38.99.141.34,antoinetteron@sympatico.ca,13885726,000000121061267,3,,,4
286993,18-NOV-11,06-NOV-11,Luis,,en,38.99.141.34,antoinetteron@sympatico.ca,13885728,000000121063002,4,4,,4
286994,18-NOV-11,18-NOV-11,Mohammed,,en,74.12.87.62,jkrulewitz@bell.net,14006710,000000121314959,3,3,"Escalate problem to second level support when I request it, after first level rep is struggling.I noticed after ending session with support rep that I am still getting Outlook 2010 error message, and He also duplicated the folders for Katherine Burke in Outlook.",4
286995,18-NOV-11,17-NOV-11,Chaouki,,fr,76.69.232.44,juneauj@bell.net,14007158,000000121298021,3,2,je pense serieusement allez voir videotron pour l'ensemble de mes service et voir si il ont meilleur prix ou le meme avec plus de service,2
286996,18-NOV-11,17-NOV-11,Jean-Raynaud,,fr,65.92.216.95,dion.emilien@sympatico.ca,14004048,000000121304553,4,4,,5
286997,18-NOV-11,17-NOV-11,Patricia,,en,64.231.32.159,keith.mcmullan@sympatico.ca,14007354,000000121295584,5,5,Nothing.Patricia was excellant,4
286998,18-NOV-11,17-NOV-11,John,,en,67.70.95.7,laura.rodriguez073@sympatico.ca,14007782,000000121312843,1,1,"I was on line last night for 4 hrs and the problem was not resolved, I got disconnected and they didn't call me back, the third agent did call bact, and today i was for another hour and half.  Last night I couldn't understand at all the agents, very, very, very, very heavy accent everything had to be repeated 6 times or more, was very upsetting and frustrating, your service is lousy.  This time spent in line with people that they don't have a clue is not acceptable, my time is valuable!!",1
286999,18-NOV-11,17-NOV-11,Abdelalim,,fr,70.51.46.88,maryama@sympatico.ca,14008828,000000121295518,2,2,Me donner plus d'information. J'ai perdu 1 heure de mon temps à essayer de vous joindre et d'être transférer à la bonne personne. J'avais déjà conclu mon problème avec un autre il y a 2 mois et ça n'as pas été appliqué sur ma facture et je dois rappeler pour contester à nouveau. Ça ne fini plus....,2
287000,18-NOV-11,17-NOV-11,Haricharan,,en,184.144.130.89,john.hurley2@sympatico.ca,14006888,000000121299808,4,5,improve quality of telephone transmission,5
287001,18-NOV-11,17-NOV-11,John,,en,67.71.6.104,wanda.beavis@sympatico.ca,14013072,000000121299110,5,4,Everything was fine,5
287002,18-NOV-11,16-NOV-11,Marta,,en,74.12.47.144,kelsu@bell.net,13994864,000000121284829,5,5,,4
287003,18-NOV-11,17-NOV-11,Rowena,,en,70.30.59.159,debmerrill@sympatico.ca,14003838,000000121298441,3,4,When calling people do not assume they have an extended amount of time to spend on the phone and ask them if this is a good time or would there be a better time.,3
287004,18-NOV-11,17-NOV-11,Haley,,en,65.95.45.178,coffenk@sympatico.ca,14003378,000000121294685,4,4,"I was calling about a service outage the previous day. While I was offered compensation, which is very much appreciated, I would have also liked to have heard "" We sincerely apologize for the outage and the inconvenience it caused."" I don't recall hearing an actual apology which goes a long way to setting things right in the customer's mind. ",5
287005,18-NOV-11,17-NOV-11,Mehdi,,fr,76.66.194.232,jlpglamarre@sympatico.ca,14006726,000000121301550,5,4,,5
287006,18-NOV-11,17-NOV-11,Mohammed,,en,65.95.189.16,wlmcc@sympatico.ca,14013228,000000121304275,4,4,"Not required me to repeat my phone number, which I have to key in when I start the request for service.",4
287007,18-NOV-11,17-NOV-11,Selene,,en,207.164.145.50,jcchristie@sympatico.ca,14006426,000000121308251,4,3,"I received a letter from a ""vice president"" about my internet service stating what appeared to be a 2$ increase plus a 20 $ increase.  At first look, I knew I was paying around 40$ / month, and it looked like an increase of 22$ or > 50% was going to happen !  I thought, who is this ""vice president"", why did he send out this letter - just to provoke his customers????  Maybe I am the only person in the world who was upset by this letter, if so, then your vice president is a genius.  If I am not the only the person, then your vice president needs some coaching.",4
287008,19-NOV-11,18-NOV-11,Omar,,en,76.66.163.46,jesterreicher@bell.net,14019542,000000121316039,4,4,nothing,5
287009,19-NOV-11,18-NOV-11,Ammar,,fr,67.68.7.107,atelier.antique@sympatico.ca,14014580,000000121339356,4,5,,3
287010,19-NOV-11,18-NOV-11,Ghassen,,fr,76.67.142.43,denmarc@bell.net,14016754,000000121329887,1,,"Vos gens ne comprennent pas nos explications,ne possède pas de records de nos équipements.Je suis très déçu de votre service.",3
287011,19-NOV-11,16-NOV-11,Oscar,,en,69.159.18.94,jaspden@sympatico.ca,13993856,000000121269432,4,5,,5
287012,19-NOV-11,18-NOV-11,Isaac,,en,65.95.140.54,joanpelham@bell.net,14019746,000000121339227,5,5,Nothing,5
287013,19-NOV-11,18-NOV-11,Basho,,en,74.15.21.55,shannonkhan@sympatico.ca,14025134,000000121329572,3,2,"For some reason my screen had no option to go the internet inquiry from the bills area.  During my chat, my session must have timed out (or otherwise disconnected me) so I had to log back in and then the option was there.  So my call wasn't really resolved by the representative (as I could have logged out and back in again to resolve the problem myself.)",3
287014,19-NOV-11,18-NOV-11,Selene,,en,70.54.150.206,zx5gurl@sympatico.ca,14027096,000000121332783,4,5,,4
287015,20-NOV-11,18-NOV-11,Keith,,fr,69.156.140.152,roussel.michelle@bell.net,14024612,000000121339551,3,5,,4
287016,20-NOV-11,19-NOV-11,Grace,,en,65.92.3.6,jalr@sympatico.ca,14031070,000000121352490,5,5,Voices sounded far away,5
287017,20-NOV-11,19-NOV-11,Elijah,,fr,174.91.254.163,ppranke5@sympatico.ca,14033972,000000121349097,5,5,,5
287018,20-NOV-11,19-NOV-11,Dilip,,en,76.69.48.208,vphillips0506@bell.net,14035934,000000121340630,4,4,Thanks for your help,4
287019,18-NOV-11,15-NOV-11,Gautham,,en,174.89.60.223,noreens@sympatico.ca,13984623,000000121243293,5,5,,3
287531,18-NOV-11,17-NOV-11,Alexandra,,fr,69.157.245.219,pare.claude@sympatico.ca,14010018,000000121297490,3,,"Je pourrais vous faire 52 recommendations pour améliorer votre service, mais les plus urgentes c'est d'éviter les erreurs sur les factures, ce qui éviterait aux clients de perdre leur temps à vous appeler. L'on pourrait croire que la co. possède un service pour facturer des services non rendus dans l'espoir que le client ne le voit pas. Ça vous donne rien d'essayer cela avec moi, je vérifie mes factures",1
287532,18-NOV-11,17-NOV-11,Sarah,,en,65.95.71.25,maandpachip@sympatico.ca,14008416,000000121294473,5,5,There is nothing that could have been done better to improve! Thanx. ,5
287533,18-NOV-11,15-NOV-11,Farah,,en,64.7.147.182,glenda.rose010@sympatico.ca,13980200,000000121263435,3,2,"Provide definite information, not ""I think.....""  I was trying to determine if the Nov payment would be auto withdrawn from my bank, because I recently set that up. I've called twice and both times was told ""it should come out"", most recently told ""by the end of this week - Nov 18"".  It has not been withdrawn.  CSRs should be able to tell me either a definite ""yes - it will be auto withdrawn"" or ""no - it needs to be paid"".",3
287534,18-NOV-11,17-NOV-11,Dawood,,en,76.66.168.18,a.crichlow@sympatico.ca,14001364,000000121296284,2,2,,3
287535,18-NOV-11,17-NOV-11,Partha,,en,184.147.118.250,paulryder@sympatico.ca,14010138,000000121314443,4,4,,5
287536,18-NOV-11,13-NOV-11,Elsy,,en,198.103.184.76,herrerag@sympatico.ca,13962774,000000121208418,5,5,,5
287537,18-NOV-11,17-NOV-11,Gilberto Jose,,en,184.147.177.66,wolfe49@bell.net,14013248,000000121308550,5,5,nothing,5
287538,18-NOV-11,17-NOV-11,Vijay,,en,184.146.120.200,annmleis@sympatico.ca,14001932,000000121302582,5,5,"I am happy with the service I get when I call in; my issue is with your fees.  Bell is TOO EXPENSIVE for land lines, cell phones, internet & satellite.   My pay has  not increased at all, 0% pay increase in 4 years, so my bills get higher, pay is lower, can't afford you much longer.",
287539,18-NOV-11,16-NOV-11,Aria,,en,174.95.156.198,bluecolts12@sympatico.ca,13989950,000000121274990,1,1,"the whole time of trying to get my internet conected was a disaster from start to finish,7 days later,due to what i think was a lack of communication or understanding of what i was saying",1
287540,18-NOV-11,16-NOV-11,Grace,,en,76.69.24.64,runningtwofeathers@sympatico.ca,13998862,000000121284877,4,4,nothing i can think of ,5
287541,18-NOV-11,17-NOV-11,Kevin,,en,216.209.115.92,cmrum26@sympatico.ca,14003366,000000121307533,4,3,"I don't know what else Kevin could have done.  I understand what he says about the dial up.  We are seriously considering going to the hub, and as he said that should eliminate our problems, hopefully,",4
287542,18-NOV-11,17-NOV-11,Vijay,,en,70.29.29.140,johncbryan@sympatico.ca,14006918,000000121304964,4,4,Problem keeps recurring in a way - my wife continues being asked for her new password - but so far the fix seems to be generally holding.,4
287543,18-NOV-11,15-NOV-11,Philip,,en,65.95.101.223,marianne.urbach@sympatico.ca,13983420,000000121262618,4,3,,3
287544,18-NOV-11,17-NOV-11,Mehdi,,fr,174.95.225.47,elvis.tecu@sympatico.ca,14004476,000000121311698,4,4,,4
287545,18-NOV-11,17-NOV-11,Sarah,,en,184.147.16.171,jmoulton000@sympatico.ca,14006756,000000121303426,5,5,,5
287546,18-NOV-11,16-NOV-11,Mehdi,,fr,74.15.127.252,pauline.ga@sympatico.ca,13997574,000000121289264,4,4,"Monsieur parlait trop vite et avec son accent,je devais le faire répéter....",4
287547,18-NOV-11,17-NOV-11,Carmen,,en,174.88.54.205,reccles@sympatico.ca,14010748,000000121301033,5,5,,5
287548,18-NOV-11,16-NOV-11,Anne-Marie,,fr,174.92.233.221,amichaud4@bell.net,13989124,000000121279719,4,4,,4
287549,18-NOV-11,16-NOV-11,Wissem,,fr,174.92.233.221,amichaud4@bell.net,13989126,000000121277805,4,4,,4
287550,18-NOV-11,16-NOV-11,Mohamed,,fr,174.92.233.221,amichaud4@bell.net,13989128,000000121278411,4,4,,4
287551,18-NOV-11,16-NOV-11,Kanni,,en,74.14.4.31,rspeedie@sympatico.ca,13998828,000000121289015,2,2,"This was one of multiple calls to resolve issue - and I got a different story from every Agent. Complaint is not about this one Agent - I am extremely disappointed in the entire experience. Bell called to offer me an 'upgrade' to Fibe Internet but failed to install the hardware/cabling in my house, causing me to lose internet connection. Scheduling a Technician has been a nightmare with me being told that a visit was scheduled, but subsequent calls showing NO VISIT scheduled (3 incidences like this). Technician finally dispatched this evening - but he does not do Fibe. At least he put us back on what we had for now. It's a circus! I've been disconnected while on calls to your Call Centre; put on hold for periods in excess of 15 minutes and one of your agents in the Phillipines HUNG UP on me. I have been a loyal Bell client for a long time, but this issue is causing me to seriously consider a move.",1
287552,18-NOV-11,17-NOV-11,Sergio,,en,70.48.4.240,johnpollard@sympatico.ca,14006932,000000121314237,4,3,"I have experienced internet PROBLEMS for 1 week  and my satisfaction with Bell is ZERO Talking to reps all over the world ALWAYS asking the same questions....Why not read the previous reports... I am now looking for other ways to get my internet,,,and maybe all my current bell services !!!!!!",1
287553,18-NOV-11,17-NOV-11,Rain,,en,204.197.178.64,bob.yan@sympatico.ca,14002574,000000121311236,4,3,"Customers service in store is horrible in few malls that how i switched my mobile service from Bell to Telus. I felt bell staff wanted to kick me out from the store when i had questions, maybe they didnt know how to solve it. Hope change the attitude and answer the question clearly. Had excellent experience to call from phone about my home phone and internet service.",3
287554,18-NOV-11,17-NOV-11,Wassim,,fr,174.91.243.115,rleblancd@bell.net,14011002,000000121297108,5,5,,5
287555,18-NOV-11,17-NOV-11,Michael,,en,70.49.231.108,chippy64@bell.net,14003152,000000121297069,5,5,,5
287556,18-NOV-11,17-NOV-11,Sulochana,,en,64.229.97.179,ghamlet@sympatico.ca,14005254,000000121308495,1,1,Fix the problem.  The rep in India could not understand English.  Up to now I still cannot send out email.  I will contact u again.  If no solution Rogers here I come,2
287557,18-NOV-11,17-NOV-11,Tony,,en,70.49.246.211,gerard.whittle@sympatico.ca,14005204,000000121293197,4,2,isolved the problem without a phone call by going to msn.com in the usa,
288026,18-NOV-11,17-NOV-11,Radhika,,en,174.91.74.224,brian.west@sympatico.ca,14002698,000000121296816,4,4,"The only thing I don' t like, is how it's hard to understand the representative, and how they are just reading a script on how to help me, as opposed to listening to me first, and then using their general knowledge to assist me.",4
288027,18-NOV-11,17-NOV-11,Nizar,,fr,69.156.87.18,boucharddaniel2@sympatico.ca,14002626,000000121305085,5,3,"la seul choseses mapage sympaticoelle nes pas celle que javais il a4mois moi javais duo core 2
",5
288028,18-NOV-11,17-NOV-11,Sayeeduddin,,en,76.64.48.8,mjhughes45@sympatico.ca,14009342,000000121306867,5,5,Bell sent the wrong modem in the beging which was not good.,3
288029,18-NOV-11,15-NOV-11,Seshadri,,en,216.209.218.104,maggie4@bell.net,13983212,000000121246691,2,2,Tell me why one minute I can get on the internet and the next I can't. Your solution is to change my password which does not work.  I'm fed up and wish to cancel my internet.,2
288030,18-NOV-11,17-NOV-11,Kaitlin,,fr,70.30.170.234,m__masse8@sympatico.ca,14008394,000000121297268,5,4,,5
288031,18-NOV-11,15-NOV-11,Mahdi,,fr,174.91.227.40,rpv@sympatico.ca,13986078,000000121255979,1,1,"quelqu'un qui comprend le français.
le son de l'appel étais très faible.
il ne m'écoutais pas.",2
288032,18-NOV-11,14-NOV-11,Manuel,,en,64.231.250.81,andovergal25@bell.net,13967398,000000121221215,4,5,"lost phone communication for awhile due to problems at your end, but Alex kept in touch through writing me in the computer.",5
288033,18-NOV-11,15-NOV-11,Mohammed,,en,76.68.107.99,rowak@sympatico.ca,13986038,000000121252528,5,5,,5
288034,19-NOV-11,18-NOV-11,Andrea,,en,69.159.177.193,jenniie@bell.net,14019512,000000121320775,5,4,,5
288035,19-NOV-11,17-NOV-11,Karen,,en,50.100.38.67,fpatafi@sympatico.ca,14004844,000000121292452,5,5,My problem was resolved in an excellent manner. Saved me a lot of hassles thanks to the tech. ,5
288036,19-NOV-11,18-NOV-11,Zied,,fr,64.228.77.131,marcellaberge@sympatico.ca,14021698,000000121337454,2,1,conseiller mieux former,3
288037,19-NOV-11,12-NOV-11,Med Hedi,,fr,70.53.212.77,mm.fournier@sympatico.ca,13957144,000000121201250,3,4,parler un peu moins vite,5
288038,19-NOV-11,18-NOV-11,Mohamed,,fr,65.93.4.114,rdesh@sympatico.ca,14024096,000000121319137,5,5,"Mon appel a été dirigé au service à la clientèle qui m`ont dirigé ailleur, j`ai du a nouveau raconter le but de mon appel on m`a finalement dirigé vers une 3 e personne très gentille qui m`a encore fait raconter le but de mon appel et a trouvé la solution.  Entre chaque personne l`attente a été longue a un poin tel que je pensais avoir été oublié, ",3
288039,19-NOV-11,18-NOV-11,Ryan,,en,184.146.6.158,ustian@sympatico.ca,14026394,000000121328844,1,1,"need to get my bill resloved, not have a sales pitch. It has been months and no resolution. I am being overbilled, no one cares to listen.....",1
288040,19-NOV-11,18-NOV-11,Nouha,,fr,65.92.250.16,rsilverman@sympatico.ca,14024656,000000121325515,4,4,Après 2 jours le service de courrier bell n'est pas encore rétabli???,4
288041,19-NOV-11,17-NOV-11,Jay,,en,64.229.9.141,alan.bradley@sympatico.ca,14001600,000000121292399,5,5,"Nothing very satisfied with the service, very thorough in testing.",5
288042,19-NOV-11,18-NOV-11,Anis,,fr,184.144.229.172,jeannetted35@sympatico.ca,14019434,000000121330972,4,5,,5
288043,19-NOV-11,18-NOV-11,Kyle,,en,76.64.44.62,jbessner@sympatico.ca,14019326,000000121339062,5,5,"Wait time was over :30 minutes.
That's too long.
From the rep I found out that there was a service interruption in my area. Other companies have announcements at the beginning of the cue with all of the outages. P.S. The rep was fantastic!",3
288044,19-NOV-11,18-NOV-11,Zied,,fr,184.145.157.254,maurice.gagnon@sympatico.ca,14022036,000000121329468,5,5,,5
288045,19-NOV-11,18-NOV-11,Mohamed,,fr,184.145.186.214,pierredesaulniers@sympatico.ca,14023618,000000121339283,5,5,,4
288046,19-NOV-11,18-NOV-11,Noureddine,,fr,70.26.248.156,c.girard@bell.net,14015462,000000121332192,5,5,,4
288047,19-NOV-11,18-NOV-11,Mariem,,fr,184.144.177.199,paquette.d@sympatico.ca,14023260,000000121330708,5,5,L'agente fut très cordiale et a rempli son rôle de service à la clientèe et plus.,4
288048,19-NOV-11,17-NOV-11,Timothy,,en,70.53.29.210,e.r.badgley@sympatico.ca,14004318,000000121298196,5,5,,5
288049,19-NOV-11,18-NOV-11,Neila,,fr,69.156.162.136,pethel@sympatico.ca,14023560,000000121320426,4,4,,5
288050,19-NOV-11,18-NOV-11,Carmen,,en,174.93.10.18,cweber@sympatico.ca,14016290,000000121318726,4,5,,4
288051,20-NOV-11,19-NOV-11,Ayoub,,fr,70.51.9.161,denis.jeannotte@sympatico.ca,14029442,000000121348746,5,5,rien tout était OK,5
288052,20-NOV-11,19-NOV-11,Dilip,,en,65.95.136.197,d-howson@sympatico.ca,14029172,000000121347990,4,5,all o.k.,4
288053,20-NOV-11,19-NOV-11,Ahmednur,,en,65.92.144.211,t_caldwell@bell.net,14035424,000000121353044,3,3,Ahmednur was fine and did what he could do. But I was told on Friday that it was my computer with the problem and not Bell's system.  I then went out and bought a brand new computer only to be told that I would have to use wireless ... and since there is no protection offered for Mac users I prefer to not use the wireless system. Now I have 2 computers any my internet is still not how I want it -- and I am paying for this on top of purchasing a new computer. I am not happy at all.,1
288054,20-NOV-11,18-NOV-11,Rim,,fr,76.64.248.47,mike8@bell.net,14022400,000000121331074,5,5,jai beaucoup aprecier le service.,5
288055,20-NOV-11,19-NOV-11,Milos,,en,174.95.114.5,carla.hehner@sympatico.ca,14028580,000000121349888,5,5,,5
288056,20-NOV-11,19-NOV-11,June,,en,69.158.54.202,jasongayle@bell.net,14031142,000000121346225,5,5,Less Wait time,5
288057,20-NOV-11,19-NOV-11,David,,en,74.14.36.190,hnesbitt@sympatico.ca,14030786,000000121342062,5,3,"1st. responder was rude (no name)
Susan was marvellous, David was helpful.
HOwever the same problem occurred this morning & was resolved faster in India.",4
288058,20-NOV-11,19-NOV-11,Romy,,en,142.46.193.2,rholdsworth@sympatico.ca,14034270,000000121342674,1,3,"Have an option to speak to someone in canada as i had to call multiple times just to get someone to understand the problem. This is the second time when your customer service has hung up midway thru when they cannot help so i have to call again
Your customer service in el salvador sucks. i had to call 7 times at at least get an upgrade to india and at least she understood the problem and remedied it. When i get back home i am calling customer service and finding how long to cancel the internet service and get rogers as this is very poor if any service to waste over an hour trying to solve a simple problem.
If you want to contact me regarding this My number is 905 431 4884",1
288059,17-NOV-11,16-NOV-11,Adam,,en,174.91.76.161,s.mthompson@sympatico.ca,13998916,000000121271129,5,5,Nothing,5
288060,17-NOV-11,16-NOV-11,Sarry,,en,174.88.21.220,cunko.v@bell.net,13991038,000000121288029,4,3,,4
288061,17-NOV-11,16-NOV-11,Mike,,en,76.69.55.178,kneufeld@sympatico.ca,13995030,000000121285396,5,4,sometimes hard to understand,4
286503,17-NOV-11,16-NOV-11,Priya,,en,70.26.104.4,vu.minh@sympatico.ca,14000574,000000121280301,1,1,"During the call, the line get drop after spending more than 15min, and yet I'm with Bell cell phone network. I have instructed that if it ever get dropped, please call back on my cell since I'm not at home at that time. I called back with different person and I have to go through from beginning of time. It make me wonder if the infos. gets log? ",2
286504,17-NOV-11,16-NOV-11,Sulochana,,en,174.94.20.137,rrrjackson@sympatico.ca,13998816,000000121272332,4,5,,5
286505,17-NOV-11,16-NOV-11,Erika,,en,24.141.19.111,timnelson@sympatico.ca,14000162,000000121282788,3,4,Don't wait for me to call to find a savings on my internet service.  You should be calling me to tell me a cheaper plan that would work with my usage.,1
286506,19-NOV-11,18-NOV-11,Dhanasekar,,en,76.69.10.157,sm.wikholm@sympatico.ca,14025384,000000121336404,3,4,,4
286507,20-NOV-11,19-NOV-11,Melvin,,en,174.94.33.23,webfam99@sympatico.ca,14036008,000000121342223,3,5,"When I told your call centre rep that this was the first time we had a problem with our internet modem, he said it would take 1 week to get a new replacement mailed to us.  I support for IT, so this was unacceptable.  I asked to speak to a Supervisor, as I would have switched my service to Rogers.  Fortunately, a Bell Serviceman was dispatched and determined the known problem was the power cord, which he replaced.  He said our cord was recalled a few years ago, but we were never notified.  Thank-you for sending a knowledgeable technician out on a Saturday!  He also told us the phone filters are no longer needed once a Technician returns to make some line changes.  We will book that appt at a later date.....Fran Webster",4
286508,20-NOV-11,19-NOV-11,Samiha,,fr,70.29.198.192,h.alarie@sympatico.ca,14030606,000000121343509,4,4,"Le son n'était pas bon, j'entendais la personne très faiblement, c'est désagréable mais elle a été très gentille",4
286509,20-NOV-11,19-NOV-11,Pascal,,en,174.89.135.61,mckilty@bell.net,14032918,000000121340995,3,3,was delivered 3 portable modems instead of 1 order was not canceled when sent to new site to order product and spent hour's on the phone to fix the situation,
286510,20-NOV-11,19-NOV-11,Jason,,en,206.172.98.6,mwdlee@sympatico.ca,14033416,000000121355626,5,5,"I cant think of a single thing that could have been improved.  Jason was courteous, knowledgable, and very pleasant. Not only did he fix my problem, he gave me several tips to prevent a repeat of the problem.",5
286511,20-NOV-11,19-NOV-11,Kat,,en,76.64.132.66,crmarentette@sympatico.ca,14029130,000000121353437,3,4,"Tranferred to Internet person, then back to different phone person and had to start all over again, with aID, address etc.",4
286512,20-NOV-11,18-NOV-11,Arun,,en,70.54.54.60,jim_and_sandy@sympatico.ca,14019626,000000121338152,3,4,"I was on the phone with customer service for over an hour, most of that time on hold, most with dead silence and some with the sound of some worker talking or arguing (didnt recongnize the language)this is very annoying I couldn't tell if I was on hold or forgotten about.. I almost hung up .. up thinking that I was forgaotten about.. but as usually an appology for way on hold for so long.something should be done to fix this sort of event but the part that bothers me most is when I tell the customer service rep that I have checked the line checked the modem over and over again and that it did not affect any change, that they have me do it again and for no apparent reason.the rep was good enough to figure out that some how my line was connecting to the wrong port (which the service guy said was easy to fix and that the last person in the box must have knocked it off and then put it back in the wrong spot, thats the kind of crap that shouldn't be happening )but the amount of time it took was just top long and I must say stressful .. I do understand that the call centre is located in India  or over seas somewhere it should be the responsiblilty of the customer who call in to try and have to understand a service rep who cant speak english that clearly or loud enough, this is the responsibilty of the service provider. I have been in sales for over twenty years and when dealing with my customers of all ethnic backgrounds work very hard to make sure that there is a good understanding between us when there is a language barrier. In the past I have found that several times even I cannot understand some of your service reps and this is not what I consider to be acceptable customer service.
this time was better than most languagewise but the amount of time could use some improvement.
     ",3
286513,20-NOV-11,19-NOV-11,Ajay,,en,69.158.132.207,k.q@sympatico.ca,14031698,000000121347362,4,4,,4
286514,20-NOV-11,17-NOV-11,Mohamed Amine,,fr,174.92.181.98,marmet@bell.net,14008752,000000121294118,5,5,,5
286515,20-NOV-11,19-NOV-11,Kamel,,fr,76.67.149.93,pierrelise.lavigne@sympatico.ca,14033910,000000121345659,4,4,,5
286516,20-NOV-11,19-NOV-11,Luis,,en,174.94.22.118,gwen.curtis@sympatico.ca,14030602,000000121342529,5,5,,4
286517,20-NOV-11,19-NOV-11,Mohamed,,fr,69.157.94.21,denis.langlois4@sympatico.ca,14029444,000000121345705,5,5,,4
286518,17-NOV-11,16-NOV-11,Jeffery,,en,74.15.249.158,csm.inc@sympatico.ca,13991030,000000121281868,5,5,,5
286519,17-NOV-11,16-NOV-11,Slah,,fr,70.52.4.180,mpfavreau@sympatico.ca,13996982,000000121272024,5,5,Rien,5
286520,17-NOV-11,16-NOV-11,Ridha,,fr,70.29.145.247,mjean5@sympatico.ca,13996772,000000121280085,4,4,,4
286521,18-NOV-11,17-NOV-11,Joshua,,en,64.231.184.12,softdeve@sympatico.ca,14012034,000000121311695,3,4,"While the subject of the call was resolved, the problem that lead up to it was about billing adjustments. It seems that no matter the simple adjustment, Bell billing goofs and a series of further adjustments need to be carried out which leads to a frustrated customer experience. My time is worth something to me but I seem to spend a lot of it on the phone with Bell when my bill comes. I would expect in this day and age, statements could be much more simplified and more clearly presented. Too many things to try to understand on the bill every month.",3
286522,18-NOV-11,10-NOV-11,Gabriela,,en,204.101.237.198,klmss.seabrook@sympatico.ca,13934764,000000121151581,5,5,It was all good,4
286523,18-NOV-11,11-NOV-11,Anne,,en,70.54.46.40,georgeleach@bell.net,13943765,000000121168979,5,4,very satisfied,5
286524,18-NOV-11,17-NOV-11,Milo,,en,74.12.3.190,lance_wagner@bell.net,14007734,000000121309211,4,4,Everthing was good,5
286525,18-NOV-11,16-NOV-11,Armando,,en,64.228.30.141,poelman@sympatico.ca,13997930,000000121270585,5,5,"Not a thing, the young man did great?",5
286526,18-NOV-11,17-NOV-11,Darwin,,en,184.147.183.52,blair.gagne@sympatico.ca,14002510,000000121298715,5,5,Nothing. Darwin was very friendly & knowledgeable. He professionally resolved my problem. I thank him very much! ,5
287020,18-NOV-11,16-NOV-11,Dan,,en,74.15.151.245,maxwelll@sympatico.ca,13996394,000000121282124,3,1,"Spoke with 5 people. Had 3 reference numbers: 121040421, 121200552,121281074.In fact I always had speed problems with you; even when I was on ""Total Performance"". Today your agent found a problem with upload. She said she corrected it. Upload speed seems a bit improved but download speed had depreciated some. A new modem was agreed to be sent to me. Why haven't you sent it? Please se ref: nos:.
",3
287021,18-NOV-11,17-NOV-11,Samuel,,en,174.91.87.108,lincolnr@bell.net,14008010,000000121305994,5,5,,4
287022,18-NOV-11,16-NOV-11,Carlos,,en,174.95.202.17,nervyah@sympatico.ca,13997146,000000121285674,4,4,"It took 2months and 6 tries but it now seems to be working, 
THANKS
i think your staff needs to understand Apple products",3
287023,18-NOV-11,17-NOV-11,Sofiene,,fr,65.93.13.178,r.cardin@sympatico.ca,14010566,000000121299924,5,4,Rien,5
287024,18-NOV-11,17-NOV-11,Tyler,,en,64.231.155.124,tonya1@sympatico.ca,14012724,000000121308553,1,1,"more timely service, in fact i had to uninstall Bell internet security and purchase Norton so that i could have protection",1
287025,18-NOV-11,17-NOV-11,Fatma Sawcen,,fr,174.88.157.177,jmlavic@sympatico.ca,14006752,000000121296629,4,3,Pourquoi vos agents sont dans la région de Toronto et pas ailleurs au Canada (ex. QC ou NB) où le travail manque et le coût de la vie est moins élevé?,4
287026,18-NOV-11,17-NOV-11,Elmer,,en,69.156.82.202,paul.lefebvre@sympatico.ca,14010104,000000121312192,5,5,"Nothing....Elmer was very helpful. Thank you.
",5
287027,18-NOV-11,17-NOV-11,Shakeel,,en,74.14.107.248,rickcumming@sympatico.ca,14010938,000000121291447,2,1,"Bell was not able to block a virus that
infected my hard drive so i had to buy a new hard drive.I will be dropping Bell
securiety and going with Norton.I cant aford a new hard drive.Thanks Ma Bell
",3
287028,18-NOV-11,17-NOV-11,Stephan,,en,70.49.225.169,reneescott@sympatico.ca,14010824,000000121307472,5,5,,5
287029,18-NOV-11,17-NOV-11,Nelson,,en,174.88.205.179,rettaroy.hartley@sympatico.ca,14010842,000000121314629,5,5,nothing,5
287030,18-NOV-11,17-NOV-11,Shawn,,en,70.51.91.134,elaine.legros@sympatico.ca,14004423,000000121305714,5,5,"Nothing - the young man I spoke to was very, very good and I enjoyed our interaction.  He was knowledgeable and certainly helped me with my inquiry.",5
287031,18-NOV-11,17-NOV-11,Thorat,,en,64.231.87.231,joan.diamond@sympatico.ca,14006772,000000121294330,5,5,When one person cannot fix my internet they should get someone else to do it like they did yesterday .  Joan Diamond,5
287032,18-NOV-11,17-NOV-11,Lorraine,,en,173.168.87.109,barlew2@sympatico.ca,14002232,000000121297130,4,4,"product pricing is to high.i am a senior trying to keep up with the world on a pension.i pay 107.including tax for phone and the net.i was offered both from a private co. for 56.87 per month,why this big difference.in the us winter months i pay 72. including tax.why??",3
287033,18-NOV-11,17-NOV-11,Cathrine,,en,174.94.41.222,sooprsnoop@sympatico.ca,14012060,000000121309940,5,5,nothing,5
287034,18-NOV-11,17-NOV-11,Mahmoud,,fr,76.67.90.31,atem@sympatico.ca,14002058,000000121297896,,3,"mahmoud nese référait constamment pour mes questions posées alors j'ai demandé de parler à un représentant au Canada, alors une autre personne qui parlait bien français a répondu à mes questions, que malheureusement Mahmoud me efaisait répéter ma question il ne m'entandait pas bien alors je pense que ça aurait été long avec lui. ",3
287035,18-NOV-11,17-NOV-11,Anusha,,en,70.54.90.207,berskine@bell.net,14002410,000000121296144,4,4, Accent of representative made it difficult to understand. Made it necessary to have many repetitions. ,4
287036,18-NOV-11,17-NOV-11,Julie Anne,,en,50.100.128.197,tscott001@sympatico.ca,14012814,000000121308955,5,5,,5
287037,18-NOV-11,17-NOV-11,Mohamed Aymen,,fr,76.65.100.167,ginette.rodrigue073@sympatico.ca,14005322,000000121314810,1,1,"mon problème n'est pas réglé j'ai eu deux incompétent pendent 2 heures, il ma dit une personnes va m'appeller d,ici 48 heures .je lui ai repondu que vidéotron me donnerait meilleur service 



éaittent pendant deus heures il ma dit une personnes va me rappeller d'ici 48 heures",2
287038,18-NOV-11,17-NOV-11,Mauricio,,en,174.93.82.191,s.kahn@sympatico.ca,14011386,000000121292010,3,3,More knowledge in the area of my question.  ,4
287039,18-NOV-11,17-NOV-11,Amel,,fr,65.94.4.41,dragautos@bell.net,14004206,000000121291498,1,1,"Le manque de proffessionalime.
Vous dites souvent que ""la conversation peut etre enregistre"" utilisez donc ces bandes pour voir l'interaction que vos employe ont avec votre clientele.
Je n'ai jamais jamais senti lors de cette conversation que votre employe etait a mon ecoute, EX:quand la ligne telephonique fut decroher j'attendais et j'ecoutais toute sorte de bruit et des conversations entre employe pour environ 60 secondes.
Etant donne que mon appel a ete loge vers 7:15 (et non 8:17 comme vous le dite plus haut sur cet page)le preposer me disait qu'elle envoie une commande(?) a un autre departement et que quelqu'un me rappelera apres 8:00.Apres avoir attendu toute la journee hier inutilement,maintenant pres de 24 heures apres je n'ai toujours pas eu de nouvelle.Je doute que cet commande a ete envoyer.
Je vous invite a m'appeler si vous avez d'autre question car depuis un certain temps je suis tres decu de Bell.
Merci ",2
287040,18-NOV-11,17-NOV-11,Christine,,en,70.27.123.123,karenf@sympatico.ca,14007270,000000121310621,5,5,,5
287041,18-NOV-11,17-NOV-11,Deepika,,en,70.51.223.36,abartley@bell.net,14001410,000000121291376,5,5,,4
287042,18-NOV-11,17-NOV-11,Hanen,,fr,70.48.143.160,virgule.etc@sympatico.ca,14012990,000000121294774,4,3,"C'était la deuxième fois que j'appelais pour le même problème et, de toute évidence, il n'a pas été réglé la première fois. J'espère qu'il le sera cette fois-ci, mais seul le temps le dira.",3
287043,18-NOV-11,17-NOV-11,Naim,,fr,65.94.168.237,rlardin@sympatico.ca,14010994,000000121312676,5,5,Bien comme ça,5
287044,18-NOV-11,17-NOV-11,Med Hedi,,fr,184.144.146.99,martinetmarie@sympatico.ca,14008798,000000121306379,4,4,,4
287045,18-NOV-11,14-NOV-11,Sowmya,,en,70.29.95.248,sfvan@sympatico.ca,13974548,000000121222713,5,5,if you can sent the replacement unit next day not 2 days later. I am down with intenet for 3 days.,4
287046,18-NOV-11,17-NOV-11,Shakeel,,en,174.118.228.148,jon.wyllie@sympatico.ca,14006950,000000121294681,5,5,,5
287047,18-NOV-11,17-NOV-11,Carlos,,en,184.145.65.232,gkald@bell.net,14005356,000000121304030,5,5,,5
287048,18-NOV-11,17-NOV-11,Matthew,,en,76.64.43.139,john_frank@sympatico.ca,14006912,000000121313440,4,3,,4
287049,18-NOV-11,17-NOV-11,Karen,,en,76.64.43.139,john_frank@sympatico.ca,14006914,000000121309590,4,4,,4
287050,18-NOV-11,17-NOV-11,Srinivasan,,en,64.231.89.27,jacksonmb@sympatico.ca,14006240,000000121301046,5,5,"Absolutely nothing.
Srinivasan was very patient with me as I couldn't remember a few of the questions he asked me since I entered them many years ago. Went well.",4
287558,18-NOV-11,17-NOV-11,Kais,,fr,70.29.196.20,r.latendresse@sympatico.ca,14010580,000000121311787,3,1,"Avoir un suivi de vos clients ou vous verriez que ça fait des dizaines de fois que nous téléphonons et que c'est toujours le même problème et que nous téléphonons seulement quand on est un peu ecourré et non pas a chaque fois qu'internet ne marche pas car notre internet même si on paye le maximum a toujours été de mauvaise qualité et surtout pas fiable dans le sens qu'il marche quand il veut et ou je veut en venir a chaque fois il faut faire les mêmes choses avec chaque employé recommencé les mêmes scénario même si on leur dit que je l'ai fait avant de téléphonner 

Honnêtement vos employées font leur travail sous l'ensemble assez bien mais votre service de ligne a des lacunes évidente

Nous vérifierons avec nos voisins pour savoir si vidéotron est meilleur et de la nous prendrons une décision car nous sommes fatigués de passer des demi-heures a attendre au téléphone pour toujours arriver au même résultat

Je sais que vous faites votre possible mais nous aimerions que notre problème soit réglé et s'il faut laisser entré Vidéotron pour y arriver c'est notre prochaine étape et ce n'est pas que nous n'aimons pas Bell mais simplement que vous ne pouvez réglé ce fichu problème et tout nos autres services sont avec Bell

Merci si quelqu'un regarde ce message
Réal Latendresse",2
287559,18-NOV-11,14-NOV-11,Carlos,,en,70.51.174.79,mcapple7@sympatico.ca,13972558,000000121225728,5,5,The problem was completely resolved.,5
287560,18-NOV-11,17-NOV-11,David,,en,74.15.136.153,rogpop@bell.net,14011148,000000121292919,1,1,He told me it was not his responsibility. I went back to the bank and found the right person who went that extra step and resolved my problem.,4
287561,18-NOV-11,17-NOV-11,John,,en,76.67.161.190,dota@bell.net,14004156,000000121307323,2,3,I would prefer speaking to someone in Canada that I can understand and not India..,3
287562,18-NOV-11,17-NOV-11,Mohamed,,fr,65.94.7.159,norep@sympatico.ca,14009792,000000121292924,5,1,"je trouve innaceptable que le problème se trouve chez Bell et que le conseiller n'en soit pas informé.
Pendant plus d'une heure le conseiller à fait et m'a fait faire toute sorte de vérifications pour en arriver à dire je transmet votre problème aux services technique et ils communiquerons avec vous dans les 48 heures.Le lendemain matin je recommunique avec Bell car internet est essentiel pour moi donc 48 heures impensable,à ma surprise on me répond c'est un problème ce bell et on a eu plusieurs plaintes.Impensable qu'une compagnie est un problème et que ses conseillers ne sont pas informés.
Il ne faut pas se demander pourquoi certains clients quittent pour un autre fournisseur.Ca fait 40 ans que je suis un client de Bell et je vous avoue que des fois l'idée me passe par la tête de mettre fin à ces 40 ans de confiance
PS:il serait bon de revoir vos processus quand un client téléphone et il se retrouve partout sur notre planète je crois qu'il serait souhaitable que s'il demande à communiquer avec un conseiller de son pays ou province qu'il ai satisfaction à sa demande
mes salutations",3
287563,18-NOV-11,17-NOV-11,Vincent,,en,76.66.86.195,renoto@sympatico.ca,14010828,000000121291354,4,4,Better english speaking ability ,4
287564,18-NOV-11,17-NOV-11,Melissa,,en,70.50.53.61,fbaltzer@sympatico.ca,14004738,000000121301887,3,4,,4
287565,18-NOV-11,17-NOV-11,Michel,,fr,67.71.95.171,danielle2560@sympatico.ca,14003654,000000121314529,5,5,"Je suis tres satisfaite, Michael a ete tres serviable et ma regler mon probleme.  Ce que je ne comprend pas est que dans le passe quand j'ai eu le meme probleme personne ne ma dit que mon modem est wireless et j'aurais pu eviter le meme probleme encore une fois.  Merci Michael pour avoir ete de ton cote efficace et serviable en me donnant la bonne information et regler le propleme.  Domage que ce n'est pas tous les emplye soi comme toi.",4
287566,18-NOV-11,15-NOV-11,Ahmed,,fr,69.156.164.91,jean554@sympatico.ca,13981280,000000121251880,5,5,,5
287567,18-NOV-11,17-NOV-11,Manel,,fr,65.94.9.66,thedu@sympatico.ca,14012574,000000121291491,3,2,"Ils ont essayés de résoudre mon problème durant 1hre30 minimum j'étais épuisé, même qu'il ne savait pas?? disant que c'était moi qui avait un virus??tellement ils ne savaient pas?? pour me dire enfin compte que le problème venait de bell! on m'a faite changer mon de passe maintenant je ne sais plus lequel utiltser???",
287568,18-NOV-11,17-NOV-11,Mohamed,,fr,65.94.1.121,chantal_lemieux@sympatico.ca,14003094,000000121292724,3,,,
287569,18-NOV-11,17-NOV-11,Diana,,en,76.69.10.217,l_s_harrington@sympatico.ca,14007668,000000121293659,5,5,Nothing this time. My issue was handled expertly.,5
287570,18-NOV-11,17-NOV-11,Emmanuel,,fr,70.26.30.131,regiel@bell.net,14010770,000000121313959,5,4,,5
287571,18-NOV-11,17-NOV-11,Andy,,en,70.31.188.207,canmera@sympatico.ca,14002864,000000121292910,4,4,"Trust in the customer more. I have done electronic trouble shooting before in my job, I knew what the problem was, yet I was transferred to a higher level agent. That was frustrating.",5
287572,18-NOV-11,17-NOV-11,Paula,,en,70.50.96.38,hughesdc@sympatico.ca,14005974,000000121294536,2,2,Napier did not know why I am having increses in my statement,4
287573,18-NOV-11,17-NOV-11,Danny,,en,184.146.122.249,psotta@sympatico.ca,14010506,000000121292891,5,5,"do not send confirming E-mails from
sender that shows  Bell billing",4
287574,18-NOV-11,17-NOV-11,Ruth,,en,65.92.15.187,berleclerc@bell.net,14002400,000000121303642,5,5,,4
287575,18-NOV-11,17-NOV-11,Priya,,en,76.68.97.115,larry_jeanne@sympatico.ca,14007760,000000121313851,5,5,Nothing I can think of goal of getting on line was achieved.,5
287576,17-NOV-11,16-NOV-11,Dwayne,,en,70.52.118.38,carman.terry@sympatico.ca,13990270,000000121282673,1,1,Fix your data base so that all of a customer's services are attached to his Bell account and can be easily accessed by the customer care representative. I was told by a Bell ccr they do not do it this way !  No wonder it took over an hour to do a 5 minute job !,1
287577,17-NOV-11,16-NOV-11,Yves,,en,65.95.10.243,raetired@sympatico.ca,13998152,000000121280877,2,,Ensure that the service the customer is paying for is being deliveered.  This is the third (3) time that I have concerns about my high speed internet service.  I am finding that during the day I am forever waiting for websites to be downloaded to my computer (website not responding). I am finding that during the day I lose my service which is getting to be very poor pinged sited rate a grade D - very little/poor download spped) but after 9:00 p.m. sites that I have pinged indicate a grade (A).  Why the difference in service being provided.  Now I am told that the line outside of my home may be a problem.  How come?,1
288062,17-NOV-11,16-NOV-11,Reginald,,fr,174.88.246.221,louisbourg2@sympatico.ca,13995644,000000121268034,5,5,"Bonjour ,
Je tiens à vous remercier pour le service rendu.Le gentil garçon qui m'est venu en aide,mérite des félicitations.  Il a été d'une politesse et d'une  gentillesse remarquable. Si j'avais à lui donner une note elle serait de 100% et plus .
                Bien à vous .
                 Louisette Bournival.

",5
288063,17-NOV-11,16-NOV-11,Elizabeth,,en,76.67.110.174,mladen1@sympatico.ca,13996804,000000121268726,5,5,,5
288064,17-NOV-11,16-NOV-11,Linda,,en,69.156.45.231,g.mcarthur@sympatico.ca,13992578,000000121281715,4,3,able to fix problem,4
288065,17-NOV-11,16-NOV-11,Natalia,,en,50.101.235.169,lbservices@sympatico.ca,13995280,000000121269705,4,4,,4
288066,17-NOV-11,16-NOV-11,Brent,,en,184.146.138.28,faith.witt@sympatico.ca,13992248,000000121287578,5,5,,5
288067,17-NOV-11,16-NOV-11,Sayeeduddin,,en,69.159.16.208,peter.nixon@sympatico.ca,13997698,000000121272109,4,5,Phone line was unclear and difficulty in understanding,4
288068,17-NOV-11,16-NOV-11,Carlos,,en,174.95.138.182,d-mcorran@sympatico.ca,13991084,000000121290037,5,4,nothing I can think of. I was very satisfied.,4
288069,17-NOV-11,16-NOV-11,Gunson,,fr,70.53.147.246,vernon.melanson@sympatico.ca,14000462,000000121278791,5,,,5
288070,17-NOV-11,16-NOV-11,John,,en,76.69.84.31,bkramer@bell.net,13989914,000000121283762,5,4,Explained the cause of the problem.,4
288071,17-NOV-11,15-NOV-11,John,,en,174.89.120.204,malkadan@sympatico.ca,13983250,000000121262317,3,4,I needed a new modem!!!!,5
288072,17-NOV-11,15-NOV-11,Stephane,,en,69.156.2.230,bl.enterprises@sympatico.ca,13977390,000000121250290,3,3,,4
288073,17-NOV-11,15-NOV-11,Marcos,,en,69.156.2.230,bl.enterprises@sympatico.ca,13977392,000000121251385,3,3,,4
288074,17-NOV-11,16-NOV-11,Greg,,en,174.95.87.178,bks.chow@sympatico.ca,13989916,000000121274023,5,5,"not send me that letter stating that I had not returne3d the modem when I did, and you have the modem back.",2
288075,17-NOV-11,16-NOV-11,Mohamed Abdelkader,,fr,184.145.149.39,rogerchantal@sympatico.ca,13998686,000000121288579,4,5,,5
288076,17-NOV-11,16-NOV-11,Badreddine,,fr,184.148.250.226,gilles.ghyslaine@bell.net,13992816,000000121270387,5,5,,4
288077,17-NOV-11,16-NOV-11,Lor,,en,76.69.137.175,suezoo@sympatico.ca,13999772,000000121282994,5,5,,5
288078,17-NOV-11,16-NOV-11,Quintin,,en,74.12.190.185,rkurt@sympatico.ca,13998538,000000121280600,3,1,"The technical operator was helpful but his supervisor, which he sent me to was not.",1
288079,17-NOV-11,16-NOV-11,Emmanuel,,en,174.93.215.71,lczerwinski@sympatico.ca,13995300,000000121290239,5,5,,5
288080,17-NOV-11,16-NOV-11,Adnan,,en,207.236.90.177,chrismcgarry@bell.net,13990652,000000121289365,5,4,,4
288081,17-NOV-11,16-NOV-11,Eleanor,,en,70.126.118.234,gjpm@sympatico.ca,13992862,000000121270073,5,5,,5
288082,17-NOV-11,15-NOV-11,Jonas,,fr,184.144.216.127,yvanblanchet@sympatico.ca,13988332,000000121264331,5,5,"très satisfait de Jonas poli, patient, connait bien son travail,il a résolu un problème que j'avais depuis septembre.pour le moment tout vas bien.
                           merci

",4
288083,17-NOV-11,16-NOV-11,Rifa,,fr,65.93.156.200,blanche@bell.net,13989934,000000121271514,4,4,,4
288084,18-NOV-11,17-NOV-11,Mohammed,,en,64.231.225.66,john707@bell.net,14006902,000000121314493,5,5,"It is called Fire Wire or plastic glass wire which coupled with lazer can travel long distances with no magnetic or electrical interference. I have been reveiwing this and would put Bell in the leader of communications around the world. Where cable is mostly faulty from break down of conectors and equipment. Due to the resistance in wire signal travel slower. Light can travel at 300,000,000 meters per second or 186,000 miles per second in free space. Many more fibers can fit in a cable that would out perform the cable that is in the industry today. And with my internet on two wires is as you know as I have explained the problems with the present system. It is not Bells fault as two wire is old world and I am waiting. I hope that it won't be to long till I find out. I know that fiber optics will find a new place in this growning world
Many Thanks Bell 
I remain
John McKay
383 Odlum Drive
Woodstock Ontario
N4S 3S1
Amature Radio Call VA3CPK
 ",5
288085,18-NOV-11,17-NOV-11,Mohamed Arbi,,fr,67.68.83.240,michel_poitras@sympatico.ca,14009186,000000121307230,3,4,"L'expérience du représentant semble débutant et un français difficile a comprendre. J'ai du le faire répéter souvant et il semblait avoir de la difficulté a comprendre mon problème. Je n'ai rien contre les émigrés 
mais au service de base il devrait avoir plus facilité.",4
288086,18-NOV-11,30-OCT-11,Jason,,en,65.92.3.239,anne.thackray@sympatico.ca,13813342,000000120910819,5,5,"The actual telephone connection with the Bell representative sounded very distant, so I had to keep asking them to speak more loudly. ",5
288087,18-NOV-11,17-NOV-11,Karen,,en,70.54.0.66,jhess_6@sympatico.ca,14006622,000000121294929,5,5,"nothing, everything was great
Keren was very helpful and solved my problem.",5
288088,18-NOV-11,17-NOV-11,Padmanaban,,en,70.30.61.132,ljwayte@sympatico.ca,14008094,000000121298179,5,4,Everything was cleared up for myself and explained very well,5
288089,18-NOV-11,17-NOV-11,Danny,,en,70.29.108.24,wlambertmeek@sympatico.ca,14013224,000000121309964,5,5,"Not a thing .. Everything was well taken care of in a very kind &professional manner  ,",5
288090,18-NOV-11,17-NOV-11,Josue,,en,76.67.92.119,maryfirth@bell.net,14008838,000000121302449,5,5,At this request all was resolved.,3
288091,18-NOV-11,16-NOV-11,Sarah,,en,70.27.56.173,bevils@sympatico.ca,13989814,000000121276427,5,5,Nothing really,4
288092,18-NOV-11,11-NOV-11,Sajid,,en,155.91.45.231,kwlee@bell.net,13945942,000000121184567,,,"I called to cancel a house call for the next day, as my husband resolved the issue. Can't say much abaout customer service.",
288093,18-NOV-11,17-NOV-11,Kanni,,en,70.50.193.190,sebasti@sympatico.ca,14011664,000000121312355,5,5,,5
288094,18-NOV-11,17-NOV-11,Arjuman,,en,69.156.98.146,beryl_lee@sympatico.ca,14002424,000000121301933,5,4,,5
288095,18-NOV-11,17-NOV-11,Kevan,,fr,76.71.183.123,rejean009@sympatico.ca,14010792,000000121292652,3,2,,2
288096,18-NOV-11,16-NOV-11,Mohamed,,fr,184.146.238.240,portenial1@sympatico.ca,13997944,000000121277480,1,1,"1.M'ecouter
2.Essayer de comprendre quelle etait le problemme",1
288097,18-NOV-11,16-NOV-11,Jeffery,,en,74.15.254.205,barbara.guptill071@sympatico.ca,13989610,000000121281107,5,5,,4
288098,18-NOV-11,16-NOV-11,Erick,,en,174.94.42.94,p.nutis@sympatico.ca,13997426,000000121278636,4,2,"The agent thought the problem was with Microsoft, not the bell server, yet later when I again tried to resolve the problem, thru the bell mail site, strangely it reset it self, and is back to functioning as before",3
288099,17-NOV-11,16-NOV-11,Carlton,,en,174.91.96.27,fenten@sympatico.ca,13992328,000000121282164,5,5,,4
288100,18-NOV-11,17-NOV-11,Ricardo,,en,69.158.48.167,jtzm@sympatico.ca,14007092,000000121291971,3,4,it ended up that the problem was the modem but the man kept telling me it was my computer,2
286527,18-NOV-11,17-NOV-11,Cindy,,en,174.89.61.232,tednorman@bell.net,14012514,000000121312378,1,1,"like many times before, the person reached was not in Canada but in South America or some other foreign country. The persons command of the english language made it very hard to understand and carry on a conversation. When is Bell going to improve customer satisfaction. It would seem maybe when Bell has lost all of its subscribers. I personally have just cancelled my wireless,internet and home phone with Bell after 30 plus years.Enough is enought.     ",1
286528,18-NOV-11,15-NOV-11,Diane,,en,174.91.91.186,peter.chabot@sympatico.ca,13985074,000000121243617,4,4,,4
286529,18-NOV-11,22-OCT-11,Benjamin,,en,74.14.159.138,mg.babe@sympatico.ca,13726166,000000120731680,3,2,Have my subsequent bill reflect that I should not have been charged for supposedly going over internet usage limits.  The customer care representative even put a note in my account not to charge for this usage.,2
286530,18-NOV-11,17-NOV-11,Harathi,,en,174.95.134.31,januszwszeborowski@bell.net,14006340,000000121295042,2,1,,5
286531,18-NOV-11,17-NOV-11,Ibrahim,,fr,174.91.194.99,claude.fauteux@sympatico.ca,14003292,000000121303631,5,5,"Me réinstaller la nouvelle page d'accueil Sympatico présentement en test depuis le 16 courant mais je comprends que vous en êtes toujours à l'étape d'étude.
Cette nouvelle page d'accueil que je n'avais pas fini de considérer m'apparaît - pour ce que j'en ai pu voir - excellente avec ses liens et sa présentation.",5
286532,18-NOV-11,17-NOV-11,Chad,,en,67.70.107.235,mhknoechel@sympatico.ca,14009126,000000121297203,4,4,If what I had been told previously had been carried out there would have been no reason for the call.,4
286533,18-NOV-11,17-NOV-11,Luis,,en,64.231.26.149,norman.fenton@sympatico.ca,14009802,000000121302072,5,5,,5
286534,18-NOV-11,16-NOV-11,Hema,,en,76.69.34.158,craig_ian_w@sympatico.ca,13990976,000000121270072,2,1,"This is already done. While the original tech did nothing really, today (18th) Radial Point people became involved for more serious reasons (which may have stemmed from not resolving the issue on the 16th) and seem to have fixed everything. These people are THE reason I stick with Bell Phone/Internet/TV....",3
286535,18-NOV-11,16-NOV-11,Oussama,,fr,76.68.138.84,yvessylvie@sympatico.ca,14000952,000000121283051,1,1,"Engager des gens ""compétents""!!!!",1
286536,18-NOV-11,14-NOV-11,Mary ruksana,,en,76.67.101.237,wisenerta@sympatico.ca,13975618,000000121219946,4,2,"fix the reason I called for.
continued slow internet speed, outages and bad user experience",2
286537,18-NOV-11,16-NOV-11,Kyle,,en,76.64.106.56,joanminnery@sympatico.ca,13994246,000000121280901,5,5,"He was Canadian, he spoke English...in my opinion, he was winning at hello!!!",5
286538,18-NOV-11,05-NOV-11,Harjeeth,,en,70.49.236.133,nrniva@sympatico.ca,13882614,000000121043259,3,4,Explain clearly why I must pay an extra $49.95 for my Internet modem when I have already paid on a monthly lease basis for a year.  How much is the modem worth?,4
286539,18-NOV-11,17-NOV-11,Michelle,,en,76.65.9.146,madimitry@sympatico.ca,14008434,000000121305154,5,5,Everything was handled in an efficient manner.  The representative did a great job to ensure a positive customer experience!  ,5
286540,18-NOV-11,17-NOV-11,Nicholas,,en,70.29.83.183,vanrooyen@sympatico.ca,14012892,000000121314848,5,3,,4
286541,18-NOV-11,17-NOV-11,Vincent,,en,64.231.81.184,annielahive@sympatico.ca,14001928,000000121291534,5,4,"There was a problem, with a system being down at the time of my call.
Therefore the attendant had to call back in the morning. When the system was back up.
Before the problem could be solved.",5
286542,18-NOV-11,17-NOV-11,Juan,,en,70.50.114.38,bbeckstead@sympatico.ca,14002282,000000121296128,5,5,Nothing. Juan was excellent. He worked very hard to fix the problem and was successful.  Thanks to him my computer is now working. Excellent employee.,5
286543,19-NOV-11,17-NOV-11,Victor Gabriel,,en,184.144.79.196,junelangford@sympatico.ca,14007160,000000121299806,5,4,nothing,5
286544,19-NOV-11,19-NOV-11,,,fr,142.217.186.24,,,,1,4,Donner du service courtois et efficace sans se faire couper la ligne à plusieurs reprises pour activer mon téléphone. Engager-donc des québécois en passant...,1
286545,19-NOV-11,18-NOV-11,Charles,,en,76.67.196.119,h.mendelsohn@sympatico.ca,14018552,000000121317408,5,5,the pereson that i spoke to before charles was an idiot and had no business working for you.if it hadnt been for charles i would have been a former client,1
286546,19-NOV-11,18-NOV-11,Halima,,fr,174.93.228.205,olivier.bb@sympatico.ca,14023152,000000121331206,5,5,Moins de temps d'attente,4
286547,19-NOV-11,18-NOV-11,Mohammed,,en,174.92.60.237,adebiasi@bell.net,14013928,000000121335550,5,5,"well for now there is nothing you can do better to improve my recent experience because everything i was asking bell they resolved it fast,professional and i didn't have to wait at all on my phone when i called in so i was completely and i was very happy.thank you bell internet.",5
286548,19-NOV-11,18-NOV-11,Balaji,,en,174.95.53.175,perrieg@sympatico.ca,14023504,000000121335571,5,5,"Keep the good work! excellent is there.

Best Regards,
Gaston",5
286549,19-NOV-11,18-NOV-11,Nasra,,en,70.54.53.107,brstokes@sympatico.ca,14015348,000000121331832,5,3,,5
286550,19-NOV-11,17-NOV-11,Omar,,en,70.51.97.131,dukerkathy@sympatico.ca,14004264,000000121293022,5,5,,5
286551,19-NOV-11,18-NOV-11,Zoubeir,,fr,69.159.131.176,dany.bouch@bell.net,14016484,000000121337591,5,5,Tout était correct,5
286552,19-NOV-11,17-NOV-11,Mary,,en,70.51.154.186,mbedale@sympatico.ca,14008936,000000121303668,5,5,,4
286553,19-NOV-11,18-NOV-11,Louis,,en,174.91.234.238,jayfoure@bell.net,14019302,000000121335093,4,1,Solve the problem!,3
286554,19-NOV-11,16-NOV-11,Michael,,fr,70.26.26.159,jocey.h@sympatico.ca,13994266,000000121287037,4,,"Cela fait 3 mois que le problème persiste. À chaque mois lorsque je reçois ma facture je dois vous contacter pour faire faire des corrections! Je peux vous affirmer que si je nai plus à vous contacter à chaque mois pour des corrections je vais être  une cliente satisfaite. Au lieu de faire un suivi sur la façon dont votre personnel répond, faites un suivi sur laccomplissement de la demande faite par le client!!! Je peux vous affirmer aussi que cest une des raisons pour laquelle certaines de mes connaissances ont cancellé leur abonnement avec Bell. En fessant le suivi de la demande vous allez aussi aider  votre personnel au service à la clientèle, puisse quils ne se feront pas engueuler par des clients mécontents. Merci.",3
286555,19-NOV-11,18-NOV-11,Eya,,fr,67.71.181.221,robertrichard@bell.net,14024474,000000121317486,5,5,rien,5
286556,19-NOV-11,17-NOV-11,Stephen,,en,69.159.45.130,pjproulx@sympatico.ca,14010388,000000121304392,5,5,,5
286557,19-NOV-11,18-NOV-11,Mathew,,fr,67.71.77.29,daniellejourdan@bell.net,14016448,000000121328911,4,4,rien de plus,4
286558,19-NOV-11,06-NOV-11,Radhika,,en,76.70.80.47,mjdowson@sympatico.ca,13889660,000000121063672,3,1,"It is now November 19th and we still do nothave internet service in the desktop computer and it is very slow on the laptop Cogeco, here we come!",2
287051,18-NOV-11,17-NOV-11,Johanna,,en,69.158.145.93,maxine.barrywicks@sympatico.ca,14008910,000000121301085,5,3,"Required two calls. First Rep. couldn't help as computer down. Bell's system needs improvement in returning old modem as charged on monthly bill $75.00 not recognizing unit was returned as instucted with no delay. Improvement in billing would not require phone call in the first place as Rep. said this billing error happins all the time, regarding modem replacement and billing.",4
287052,18-NOV-11,17-NOV-11,Mahender,,en,74.14.38.113,murray.stark@sympatico.ca,14009572,000000121297055,5,5,"I can't think of anything.  Many months ago, I called with the same problem and the person who answered told me that the problem was with my computer.  I had to take the computer to a number of cyber cafes in order to make sure that it worked.  This time the person I dealt with knew what he was doing, was polite and helpful, and solved the problem that the previous person was unable to handle, and left me with a good feeling about your level of service.  Based solely on this experience, I would certainly recommend Bell, but you have other people who are not as capable as this one (this is the reason for scoring number 4 as only ""probably.""",4
287053,18-NOV-11,17-NOV-11,Krishidhar,,en,70.29.120.187,erlek4@bell.net,14004560,000000121298773,5,5,"Can't imagine, the indefatigable work of Krishadar is a joy to behold. ",5
287054,18-NOV-11,17-NOV-11,Crystal,,en,184.148.112.78,bacsall@sympatico.ca,14002178,000000121306722,5,5,"Our experience overall has been -- that when contacted by a third party trying to sell something for Bell, we're often not given the full information, or given incorrect or poorly explained information. Bell personnel have been excellent.",5
287055,18-NOV-11,17-NOV-11,Jacqueline,,en,70.49.245.109,mj.balla@sympatico.ca,14009338,000000121303191,5,4,,5
287056,18-NOV-11,17-NOV-11,Mike,,en,76.68.91.148,iffhcc@bell.net,14006042,000000121298460,5,5,,5
287057,18-NOV-11,17-NOV-11,Chantal,,en,64.231.91.236,audave@sympatico.ca,14002076,000000121295963,5,5,,4
287058,18-NOV-11,17-NOV-11,Reginald,,fr,70.25.79.79,pvaillancourt@sympatico.ca,14010532,000000121291787,3,4,"présentement votre service est lent plus que la normale et j'ai encore des probléme a lire mes courriels.

merci",3
287059,18-NOV-11,16-NOV-11,Edgar,,en,174.91.145.196,manjeet135@bell.net,13995977,000000121284722,4,2,"My tech appointment was supposed to be between 8 am - 12 pm. When no one showed up for the second time I called bell only to find that technical will visit anytime before 5 pm. My whole day was wasted for the second time. 

Total lack of co-ordination between departments.  ",1
287060,18-NOV-11,17-NOV-11,Ashok,,en,74.14.104.164,gbocknek@sympatico.ca,14005138,000000121297891,4,5,hard to understand person,4
287061,18-NOV-11,17-NOV-11,Hakim,,fr,174.95.1.91,claude268@sympatico.ca,14003300,000000121307771,5,5,,5
287062,18-NOV-11,17-NOV-11,Khan,,en,76.69.15.163,franksharman@sympatico.ca,14004922,000000121309576,4,4,,4
287063,18-NOV-11,16-NOV-11,Robbie,,en,70.53.102.184,rmichal@bell.net,13998570,000000121278487,4,4,"Bigger discount, but rep was good.",4
287064,18-NOV-11,17-NOV-11,Daniella,,en,70.27.42.113,copeman54@bell.net,14003414,000000121311769,5,5,Can't think of anything,5
287065,18-NOV-11,17-NOV-11,Cheryl,,en,69.158.67.70,royhines@sympatico.ca,14011282,000000121300154,3,3,Have your operator speak more distinctively and slower.  She should also ask you to have your last billing available so that you can follow what services she is proposing you acquire.,4
287066,18-NOV-11,11-NOV-11,Ruth,,en,155.91.45.231,kwlee@bell.net,13945940,000000121182649,2,3,"The person sounds so far away that we both have to repeat the conversation many times. The person kept asking us to repeat the same action for an hour: check cable to moderm, reset moderm, run speedtest. Again and again, it was pointless and waste of time.",3
287067,18-NOV-11,16-NOV-11,Diana,,en,70.48.68.33,tpapaleo@bell.net,14000268,000000121279103,2,1,comunication between depts.,2
287068,18-NOV-11,17-NOV-11,Reginald,,en,70.53.24.222,susanfinn@sympatico.ca,14012300,000000121298939,5,5,,5
287069,18-NOV-11,16-NOV-11,Nadim,,fr,70.30.205.114,pierreargyrakis@sympatico.ca,13997828,000000121275380,5,5,,5
287070,18-NOV-11,17-NOV-11,Edwin,,en,184.145.108.107,ldcardin@sympatico.ca,14007852,000000121294278,5,5,It really was excellent.    The 'fellow' really kept calm and focused on resolving my problem.     He didn't quit until he was sure the problem was solved.   I appreciated his assistance.,5
287071,18-NOV-11,17-NOV-11,Med Taher,,fr,174.93.248.27,ericblanchard@bell.net,14004538,000000121309863,4,5,,4
287072,18-NOV-11,17-NOV-11,Merly,,en,65.95.246.76,lljwilson@sympatico.ca,14008106,000000121312161,1,1,Stop your false advertising and give us all the money we have wasted back ,1
287073,18-NOV-11,17-NOV-11,Asir raja,,en,65.92.7.119,vipparti@sympatico.ca,14012984,000000121304796,2,2,"Favourite is not working
When I go to Sympatico Bell Mail On Top of the Screen FILE EDIT HELP ETC do not appear.
I can not get into Home- Town of Mount-Royal Page to get into my account to register online for different activities.I need help to fix these problems.
Automatic updates not working?
%14-737-0946",
287074,18-NOV-11,18-NOV-11,David,,en,65.95.114.85,weichel4@bell.net,14013126,000000121314910,3,1,"I use IPad, no computer, could not send Emails. Today I still can't send Emails, though I was told to switch to Hotmail, they won't accept me.         Phoned Apple store in Toronto, was told nothing wrong with IPad, had it checked last week.",1
287075,18-NOV-11,17-NOV-11,Tathiana,,en,184.147.39.133,gboulet@bell.net,14005142,000000121304244,5,3,"I think you did your share!
The (CRTC) should stop the audio advertisement this very bad",5
287076,18-NOV-11,13-NOV-11,Jose,,en,76.67.190.128,euclide.jacques@sympatico.ca,13962200,000000121209478,5,5,,4
287077,18-NOV-11,17-NOV-11,Mehdi,,fr,50.100.107.154,clement.desrochers@sympatico.ca,14003345,000000121309519,5,5,,5
287078,18-NOV-11,15-NOV-11,Anis,,fr,67.68.149.242,marysec@sympatico.ca,13983603,000000121249963,5,5,"les personnes qui m,ont répond étaient d'une grande politesse,compétentes
Merci pour les précieux conseils",5
287079,18-NOV-11,16-NOV-11,Ali,,en,70.50.47.152,castleomi3@sympatico.ca,13990370,000000121272702,5,5,,5
287080,18-NOV-11,17-NOV-11,Melvin,,en,64.231.129.13,roberta_douglas@sympatico.ca,14011070,000000121298118,5,5,"Nothing,  he was very helpful",5
287081,18-NOV-11,17-NOV-11,Roberto,,en,64.231.51.234,bobcarey@bell.net,14002586,000000121313911,4,4,,4
287082,18-NOV-11,17-NOV-11,Karen,,en,69.157.61.93,joanne_thompson@sympatico.ca,14006796,000000121294400,5,5,Karen did everything possible in my view.,5
287083,18-NOV-11,17-NOV-11,Rodrigues,,en,70.52.10.12,lbrebner@sympatico.ca,14007821,000000121313299,5,5,,5
287084,17-NOV-11,09-NOV-11,Nelly,,en,184.147.127.69,leb21@bell.net,13923918,000000121128115,5,4,nothing,5
287085,17-NOV-11,16-NOV-11,Omar,,en,174.95.121.47,robert.somers@sympatico.ca,13998620,000000121274797,5,4,nothing,5
287578,17-NOV-11,16-NOV-11,Catherine,,en,174.93.8.211,chebel@sympatico.ca,13990564,000000121269462,4,3,"Answer my one big question.
I'd like a definite date when Bell's switching station will be up to par.... they've known high speed internet was coming since the late 1997. Because my home is located too far this is the fastest speed I can get on my computer.
Not satisfactory... when is it going to be swtched to high speed?? Please I'd like a definite date. Thank you.  Carol",3
287579,17-NOV-11,16-NOV-11,Fida,,fr,174.89.227.61,rich1358@bell.net,13998445,000000121273876,5,5,,5
287580,17-NOV-11,15-NOV-11,Harathi,,en,76.64.193.23,jmlowe@sympatico.ca,13981572,000000121245521,5,4,Can't think of anything to say here.,3
287581,17-NOV-11,16-NOV-11,Indhu,,en,74.12.182.36,jackdaw2@bell.net,13993680,000000121267396,5,5,"The contact refered to here was completely satisfactoy. However, an earlier attempt to solve the problem did not work. That might have been my fault and not the Bell adviser. So we have no complaint. Yes we would recommend Bell.",5
287582,17-NOV-11,13-NOV-11,Ivette,,en,70.51.168.223,mbedale@sympatico.ca,13964412,000000121210417,4,4,delivery service-don't leave the parcel at the door-it might be stolen.,4
287583,17-NOV-11,16-NOV-11,Andrew,,en,70.49.81.24,d.rotondo@sympatico.ca,13991114,000000121280828,3,2,i was passed to too many people before the issue was resolved. Andrew tried his best. ,3
287584,17-NOV-11,15-NOV-11,Marco,,en,65.92.232.57,gumswamp@sympatico.ca,13980376,000000121244804,2,1,I have a problem with the internet since August.  I have had difficulty with my Bell Bill since August.  Today a service tech. came to my house a hopefully corrected the problem. He at least made an educated attempt!  He explained how what he had done will improve my access to the internet.  For the past couple of weeks I have been required to call Bell to get connected for a short time.  ,1
287585,18-NOV-11,17-NOV-11,Faqria,,en,70.48.4.240,johnpollard@sympatico.ca,14006934,000000121312674,3,2,,1
287586,18-NOV-11,17-NOV-11,Karla,,en,70.30.83.201,mccallanimaging@sympatico.ca,14008948,000000121294121,1,1,"Get competent staff who know what they are doing & inform consumers of the risks involved in the so called ""fixes""",1
287587,18-NOV-11,17-NOV-11,Jay,,en,76.64.217.129,gavoitsidis@bell.net,14005126,000000121297281,5,5,Nothing.,5
287588,18-NOV-11,16-NOV-11,Celina,,en,69.158.27.42,pierre.isogai@sympatico.ca,13997816,000000121287821,1,1,"I am not sure which this is in regards to since I made two calls on Thursday.  One to tech support, and the other to customer service.  I requested to speak to a manager/supervisor in both instances.  The original call was to tech support, and since they were having a problem getting hold of one, I requested one call me back.  As of Friday morning, I have yet to speak with one.

A subsequent call was made to customer service where I was put through to a manager/supervisor shortly thereafter.  The individual told me that he would investigate and follow-up.  That was Thursday (16th) evening.  As of Friday (18th) morning, I have not heard back from the manager/supervisor.

So instead of asking me what ""one thing"" that could be done better.  Perhaps the question really should be what is ""one thing"" that your staff has actually done to (1) satisfy me as a customer, and/or (2) resolve my inquiry, and/or (3) make me actually want to recommend Bell to anyone who I remotely get along with.  I'm sure there are ""processes"" (aka excuses) that will prevent you from doing so but my phone number is (416) 536-6049 if anyone at Bell would like to take my original inquiry seriously.

The summary is as follows:
I called Monday (14th) since I was unable to connect to the internet (DSL light on the modem would not turn on).  The earliest evening appointment with a Bell tech was Wednesday.  In other words, no service Monday, Tuesday, and Wednesday.  But I was told this was Bell's ""processes"".  I rearranged part of my work schedule Wednesday.  But for whatever reason, a tech showed up at 3 PM.  I assume the property manager let him into the unit since he's the type who will go out of his way to be helpful.  But other than the fact that the DSL light was now on, and some of my furniture had been moved, I had no idea the Bell staff had shown up.  No voice mail messages, no notes, no e-mail.  Nothing.

The individual at Bell entered my residence, and moved my property without my permission, or even a courtesy call/note to explain that they had done so.  I came back to find my belongings moved without explanation.  It is disconcerting to return only to find your belongings moved without explanation.  Moreover, I am assuming that it was the Bell staff who moved things and not a complete stranger looking for valuables.  In the end, I don't know.  At what point does Bell take this seriously enough to contact me?  Do I really need to approach the police just in case a stranger entered and moved my furniture looking for things?  

I appreciate the faster than scheduled service, but this is not the appropriate method of going about it.  Moreover, I do not appreciate hearing your staff whine about how there are ""processes"" at Bell.  Processes that seem to apply only one way.  I would like to think that my experience is not a Bell ""process"".

As stated, I made two requests for managers/supervisors.  First to tech support which appears to have been ignored.  The second to customer service, where I spoke to a manager/supervisor who stated he would investigate and follow-up with me.  Unfortunately, over 24 hours later, this has not happened.  I do not think that my original complaint/concern is trivial.  I actually think it's serious.  But no one else at Bell seems to think so.

Honestly, why am I paying a premium to Bell in exchange for (at best) mediocre customer service/support when I can save money by going through someone like Teksavvy.  Honestly.  And to add insult to injury, I noticed this week that Bell had increased the price for my monthly service last month by ~10%.  Honestly, I would like to hear ""one thing"" Bell has done to deserve my loyalty.",1
287589,17-NOV-11,16-NOV-11,Samuel,,en,174.94.39.90,pdilon@sympatico.ca,13997628,000000121275320,5,5,It was a pleasure working with Samuel. He was very polite and friendly.,5
287590,17-NOV-11,16-NOV-11,Khan,,en,99.241.44.127,yule@sympatico.ca,14000940,000000121288972,4,5,The quality of the phone reception was poor. Could not hear him very well. Long pauses in between discussion of problem and a lot of static..,5
287591,17-NOV-11,16-NOV-11,Hassan,,fr,174.95.238.160,guindondanielle@sympatico.ca,13993044,000000121272243,3,4,,4
287592,18-NOV-11,16-NOV-11,Kevin,,en,70.31.14.240,mary.filangi@sympatico.ca,13996286,000000121278816,5,5,Real people answering the phone at the beginning.,5
287593,18-NOV-11,17-NOV-11,Hema,,en,69.157.61.216,gwm77@bell.net,14005640,000000121296331,5,4,I don't have any suggestions to improve - was very satisfied with the customer service provided.,4
288101,18-NOV-11,17-NOV-11,Kranthi,,en,184.145.58.89,tmwatters@sympatico.ca,14012676,000000121300053,5,5,everything was done as quickly as it could be,5
288102,18-NOV-11,17-NOV-11,Saoussen,,fr,67.68.104.122,jeannot.dufour@sympatico.ca,14006488,000000121295702,5,5,,5
288103,18-NOV-11,16-NOV-11,Kyle,,en,70.27.12.150,bob.mccrim@sympatico.ca,13989988,000000121275256,3,3,The individual was tried to assist but my questions where about fibe25 and they where and upgrading.  I did not feel there was enough experience with the rep I was dealing with so i indicated I would call back at another time. There manner and service was fine and they did their best to help.,4
288104,18-NOV-11,17-NOV-11,Wissem,,en,70.26.151.223,nproulx002@sympatico.ca,14009839,000000121304662,4,4,Very nice person,4
288105,18-NOV-11,17-NOV-11,Marc,,en,174.91.14.84,hsriubis@sympatico.ca,14005952,000000121302016,5,5,"Nothing. The rep., Marc was very knowledgeable, patient, clear in his instructions, and very pleasant. ",5
288106,18-NOV-11,17-NOV-11,Selene,,en,184.145.30.183,les47@sympatico.ca,14007932,000000121307570,5,5,everything was fine. I appreciate the lower cost of my new 12 month internet contract.,5
288107,18-NOV-11,17-NOV-11,Hayett,,fr,70.48.116.216,laurettegratton@sympatico.ca,14007790,000000121296425,5,4,,4
288108,18-NOV-11,17-NOV-11,Med Aymen,,fr,70.48.116.216,laurettegratton@sympatico.ca,14007792,000000121297237,5,4,,4
288109,18-NOV-11,17-NOV-11,Adam,,en,184.147.119.86,lisagibson@bell.net,14008048,000000121299487,4,4,Shorter wait time to speak to a representative.,4
288110,18-NOV-11,17-NOV-11,Simon,,en,184.147.180.97,aapear@sympatico.ca,14001396,000000121305747,5,5,Nothing. Very helpfull.,5
288111,18-NOV-11,17-NOV-11,Mohamed Amine,,fr,67.68.188.18,poulin.p@sympatico.ca,14010452,000000121313346,5,5,"Je sais maintenant ne pas avoir trop
émail dans ma boite",4
288112,18-NOV-11,17-NOV-11,Kranti Bose,,en,69.159.73.197,delmattots@bell.net,14003876,000000121304018,5,5,,5
288113,18-NOV-11,16-NOV-11,Sayeeduddin,,en,67.68.73.224,dianegillies@sympatico.ca,13991572,000000121286205,4,3,Fixed problem entirely.  Computer crshed 5 minutes after I hung up.,2
288114,18-NOV-11,16-NOV-11,Henry,,en,67.68.73.224,dianegillies@sympatico.ca,13991574,000000121290589,1,1,,1
288115,18-NOV-11,17-NOV-11,Mariem,,fr,65.94.8.8,aqua.eau@sympatico.ca,14001972,000000121291766,5,4,"Rien comme tel, car le problème ne se situait pas vraiment ici... Tout a été rétabli au cours de l'avant-midi...",5
288116,18-NOV-11,17-NOV-11,Roy,,en,76.71.92.192,lkirk@sympatico.ca,14008098,000000121293180,5,5,,5
288117,18-NOV-11,17-NOV-11,Slim,,fr,70.48.109.243,bioenherbes@sympatico.ca,14002492,000000121312080,5,5,Rien.,5
288118,18-NOV-11,17-NOV-11,Rim,,fr,69.157.173.32,lise.r@sympatico.ca,14008060,000000121297724,5,4,,4
288119,18-NOV-11,17-NOV-11,Gloria,,en,69.157.57.80,mecdsign@sympatico.ca,14009012,000000121293198,4,4,,4
288120,18-NOV-11,14-NOV-11,Benjamin,,en,69.159.46.38,rog_lou@sympatico.ca,13974154,000000121219858,5,5,everything was perfectly o.k. nothing else needed be done,5
288121,18-NOV-11,17-NOV-11,Chad,,en,74.12.37.152,j.raplh@sympatico.ca,14006192,000000121295777,4,4,"My problem was resolved; therefore,, there is nothing more you could have done.",4
288122,18-NOV-11,17-NOV-11,Gregory,,fr,132.205.24.123,ppawel@sympatico.ca,13997960,000000121290978,5,5,,5
288123,18-NOV-11,17-NOV-11,Ousmane,,en,69.159.68.50,bobanddorth@sympatico.ca,14002580,000000121296774,1,1,"seems forever duking it out with bell honestly considering leaving how much should a customer have to put up with, worked with public and the goal is knowing your product and bif you dont know find the RIGHT info for caller resolution",1
288124,18-NOV-11,17-NOV-11,Hector,,en,69.156.1.42,lmmanson@sympatico.ca,14008124,000000121307262,5,5,"This time the experience was excellent, but in the past some of the operators were not quite so good.",4
288125,18-NOV-11,10-NOV-11,Henry,,en,70.55.253.115,joyce.y.lam@sympatico.ca,13934248,000000121167123,2,1,More transparency,1
288126,18-NOV-11,17-NOV-11,Houssem,,fr,70.55.205.154,michelinecharbonneau@sympatico.ca,14009200,000000121306938,4,4,,4
288127,18-NOV-11,17-NOV-11,Duncan,,en,65.94.10.181,cynthia.hansen@sympatico.ca,14003518,000000121291414,4,4,,4
288128,18-NOV-11,17-NOV-11,Dennis,,fr,174.94.104.183,dantr6@sympatico.ca,14003682,000000121298170,5,5,rien,5
288129,18-NOV-11,17-NOV-11,Mathieu,,fr,174.92.172.171,fprevost2006@sympatico.ca,14004846,000000121293682,4,1,"C'était le deuxieme appel pour le meme sujet,je vérifie a l'instant et le probleme n'est toujours pas regler.
si vous voulez bien verifier voici les numéro de reference de mes 2 appels
# 3544371 et # 121293682.",1
288130,18-NOV-11,17-NOV-11,Arjuman,,en,67.70.226.226,peter.bevan@sympatico.ca,14010222,000000121301620,3,1,"you could have addressed my problem. I was told that it will not (and/or cannot) be fixed. I have lost critical emails as a result of the sympatico smtp outgoing mail server attaching the (erroneous) ""@sympatico.ca"" email address as the return address to my emails from my university and business email accounts. This is unacceptable. When I move in the next few months, I will NOT be continuing my service with Bell. I will be looking for a service provider that can actually provide the service I paid for. ",1
288131,18-NOV-11,13-NOV-11,Michael,,en,142.243.254.224,mad.hatter@sympatico.ca,13964189,000000121210069,4,3,"No complaints. I had a difficult question, and the lady did her best to answer it.",5
288132,18-NOV-11,17-NOV-11,Thierry,,fr,70.52.41.60,pcmorinville@bell.net,14010162,000000121302391,2,2,"Suite a mon message précèdent j'ai reçu une avis par la poste pour mon accès internet que je n'avis pas payer et en même temps la facture d'internet comment voulez vous que je paye une facture quand je ne l'ai jamais reçu vous etre vite sur la collecte mais pour corriger les problème de facturation alors la on repasseras ... le problème de ma facture unique na toujours pas été réglé et je nais pas accès a ma consommation d'internet sur mon Bell et ni  ma facture pour internet alors comme me dit les commis de Bell quand j'appelle attendre une a deux semaine et si tout nais pas règle alors rappeler ...ça fait depuis le 16 septembre que j'appel et ces comme une roue on revient a notre point de départ , vous avez un très bon système pour décourager les gens et faire perdre leur temps.
Paul Morinville   514-356-0130",2
288133,18-NOV-11,17-NOV-11,Kali,,en,184.146.73.77,wjc5@sympatico.ca,14013218,000000121304219,5,5,,5
288134,18-NOV-11,17-NOV-11,Chandler,,en,69.158.71.198,joesaso@bell.net,14006860,000000121309223,5,5,You are put on hold for awhile to correct the problem but matbe it is necessary to have the problem  resolved.I think your billing department are the ones causing the problems  ,4
288135,18-NOV-11,21-OCT-11,Mathew,,fr,70.48.96.235,andre.granger@sympatico.ca,13709190,000000120705377,5,5,,5
288136,17-NOV-11,16-NOV-11,Adel,,fr,65.94.180.85,roger.germain@bell.net,13998678,000000121287373,4,5,rien,5
288137,19-NOV-11,18-NOV-11,Sharmila,,en,50.101.37.213,nburton@sympatico.ca,14022842,000000121323250,5,4,,5
288138,19-NOV-11,17-NOV-11,Vijay,,en,76.69.12.38,Gillian302@bell.net,14001170,000000121310364,4,4,,5
286559,19-NOV-11,12-NOV-11,Jay,,en,70.51.66.232,kcmcewen@bell.net,13955776,000000121191357,4,4,,4
286560,19-NOV-11,18-NOV-11,Sujay,,en,76.66.134.144,rustyog@sympatico.ca,14024701,000000121327304,5,4,,5
286561,19-NOV-11,18-NOV-11,Ana,,en,70.53.222.243,joan.eodell@sympatico.ca,14019738,000000121327157,1,2,The wait for service on the telephone was too long.,
286562,19-NOV-11,16-NOV-11,Ashfaq,,en,69.77.185.91,rcambridge@sympatico.ca,13998292,000000121283795,4,5,Make the first bill clearer to read and understand.,4
286563,19-NOV-11,18-NOV-11,Helmi,,fr,70.55.52.156,marie.thelismond@sympatico.ca,14021788,000000121336189,5,4,qd un client fait des depassement inhabituelle lui envoyer un courriel pour le fait savoir.Hereusement votre representant m'a rappeler se debrancher le modern si j'ai n'utilise pas internet,5
286564,19-NOV-11,18-NOV-11,Cecile,,en,70.52.179.189,jffonseca@sympatico.ca,14019560,000000121328843,4,5,nothing,3
286565,19-NOV-11,17-NOV-11,Oliver,,en,174.95.22.67,shukla@sympatico.ca,14011898,000000121294221,4,4,,5
286566,19-NOV-11,18-NOV-11,Grant,,en,70.24.168.126,nicole.vinton@bell.net,14022976,000000121320160,3,3,Better rates on home phone so I can keep my business with bell...I will be switching.  Stop over-charging.  You only give good rates if someone complains!,3
286567,19-NOV-11,17-NOV-11,Kelly,,en,70.49.173.101,davkayak14@sympatico.ca,14003774,000000121302816,5,4,,4
286568,19-NOV-11,18-NOV-11,Alisia,,en,174.112.18.209,cillabelle@sympatico.ca,14015952,000000121319243,5,5,,5
286569,19-NOV-11,19-NOV-11,Serina,,en,70.24.205.212,mcarthurpark55@sympatico.ca,14022092,000000121340138,2,1,,
286570,19-NOV-11,11-NOV-11,Ali,,fr,184.151.115.125,germain.valcourt@sympatico.ca,13943796,000000121181729,2,1,Internet plus rapide dans mon secteur,1
286571,19-NOV-11,18-NOV-11,Gustavo,,en,74.14.62.126,neil.britton@sympatico.ca,14022876,000000121337637,5,4,"Nothing, unless you can stop the PayPal phishing emails currently going around!",5
286572,19-NOV-11,06-NOV-11,Rudolf,,fr,70.30.240.148,cobale@sympatico.ca,13886554,000000121058085,5,5,,5
286573,19-NOV-11,18-NOV-11,Chuck,,en,64.231.53.140,mhoffman@sympatico.ca,14022262,000000121339597,5,5,Nothing,5
286574,19-NOV-11,18-NOV-11,Manel,,fr,184.145.184.43,auroref@sympatico.ca,14014618,000000121319693,3,4,"comme je voit le message n'as pas été fait pour canceler l'envoi de ce fil car je l'ai reçu aujourd'hui, mais je vous le retourne je n'en ai pas besoin
        Merci",4
286575,19-NOV-11,18-NOV-11,Jose,,en,184.151.63.149,john.young4@sympatico.ca,14019824,000000121331026,4,5,The initial waiting time to speak to a representative was quite long. After contact was made the service was more than I expected as an outstanding technical issue resolved as well as the original account update.,4
286576,19-NOV-11,16-NOV-11,Mark,,en,174.93.10.79,balasa9@sympatico.ca,13989584,000000121289990,3,1,,4
286577,19-NOV-11,18-NOV-11,Haythem,,fr,174.93.231.34,danmarsolais@sympatico.ca,14016458,000000121327249,4,4,,4
286578,19-NOV-11,17-NOV-11,Devin,,en,76.71.56.204,cindyjohn@sympatico.ca,14003234,000000121307185,1,1,i told the gentelman about my situation that i was told that i had 80 free gigabites added last march because i was gonna cancel all together he sad i even get a credit of 10 off which was great but only for one year he basically said in a nut shell well fine u want to cancel it will cost u hundreds well i said fine once contracts end i am ending everything with bell he said u need 30 days notice well fine thats what i will be done bell keeps risingand risingthere is competition and have been a bell customer for years and have to rlinquish my doing with bell thank you cindy parkinson,1
286579,19-NOV-11,17-NOV-11,Koussay,,fr,174.89.239.130,chyvet@sympatico.ca,14003220,000000121295589,5,4,,5
286580,19-NOV-11,18-NOV-11,Eliena,,en,67.68.57.244,shirley.stupp@sympatico.ca,14025230,000000121329817,5,5,nothing more,5
286581,19-NOV-11,17-NOV-11,Badreddine,,fr,69.156.162.153,claude.blanchet2@sympatico.ca,14003290,000000121312212,3,5,"Ça fait plusieurs fois que nous devons ré-initialiser le modem.  idéalement, nous n'aurions pas à appeler si le système était fiable et c'est de loin ce que nous préférerions!",3
286582,19-NOV-11,18-NOV-11,Rowena,,en,70.27.27.25,nikyuluwfamily@sympatico.ca,14022998,000000121326650,5,5,You need to be more competitive for your internet service.  I am happy to receive the discount going forward for the next 12 months and hope by then you will look at your pricing model so that I can remain a Bell customer beyond.,4
286583,19-NOV-11,18-NOV-11,Helmi,,fr,65.92.250.85,r.bonenfant@sympatico.ca,14023882,000000121321605,5,5,Tout a ete correct,5
286584,19-NOV-11,17-NOV-11,Anusha,,en,184.145.124.170,h.j.postma@sympatico.ca,14005658,000000121304534,2,4,Have all the services ready to go on the day that it was requested.  We waited two days for the call answer service and 4 days for the internet. ,3
286585,19-NOV-11,18-NOV-11,Chad,,fr,76.65.170.242,g.florent@sympatico.ca,14017952,000000121328232,5,5,,5
286586,19-NOV-11,11-NOV-11,Suraj,,en,64.229.168.165,rruel@sympatico.ca,13949190,000000121178975,4,4,Nothing - I was totally satisfied with the quality of service.,5
286587,19-NOV-11,18-NOV-11,Gattu,,en,70.24.27.161,tonitolomeo@bell.net,14026220,000000121320601,5,5,nothing,5
286588,19-NOV-11,18-NOV-11,Max,,en,76.70.70.15,slkirk@sympatico.ca,14025378,000000121337709,4,4,"For some reason he was unable to test the fibre optic line.  He advised to unplug the router/modem for about half an hour; this seemed to work.",5
286589,19-NOV-11,14-NOV-11,Brahim,,fr,76.65.136.61,claudej.gagnon@sympatico.ca,13968514,000000121223160,5,5,,5
286590,18-NOV-11,16-NOV-11,Houcine,,fr,70.51.11.227,gimen@sympatico.ca,13992826,000000121287439,5,5,,5
286591,19-NOV-11,18-NOV-11,Md Jihed,,fr,76.68.172.124,fghezala@sympatico.ca,14017722,000000121323836,3,3,Ameliorer votre service de facturations qui fait des erreurs frequement et voir ces frais de location de modem de 4.95 $ par mois qu on paye pendant 6 ans alors que les modem coute moins chers que ca et on a meme pas besoin de ce modem. Ce sont tout simplement des frais CACHÉS,1
286592,19-NOV-11,18-NOV-11,Wynbert,,en,65.93.176.167,lilabber@sympatico.ca,14021026,000000121318202,2,2," My concern with slow and apparently deteriorating internet speed was addressed with what I perceived as a dismissive ""you're getting what you paid for"" responsive.  I have since discoverd that I can get substantially more speeed for essentially the same cost (beyond the introductory savings offer).  As a loyal Bell customer since 1969, this is likely the last straw in customer service that seems to place the blame on the customer for service problems.  I have experienced several communication issues over the years, have been been victimized by inaccurate information and apparently subjected to inflated charges for service.  I am now looking for the optimal blend of high quality customer service, reliable product, competitive pricing and a company recognizes that the customer is there to be served, not expoited.  It is unfortunate that after over 40 years of loyalty and commitment to Bell, I have come to feel this way.",1
287086,17-NOV-11,15-NOV-11,Chenrup,,en,64.231.0.110,kcrogers@bell.net,13982112,000000121265830,5,1,"To whom it may concern. Chenrup had all the patients in the world with me as I am not good with computers. He was able to talk me through commands I needed to preform and not once did he get frustrated with my skills. My problem was not resolved , as it was a MSN issue and not a Bell issue. All is well now Please keep up the good work. Thanks again

Chris Rogers
    ",5
287087,17-NOV-11,16-NOV-11,Marouen,,fr,76.70.62.20,adrien.lapointe@sympatico.ca,13988864,000000121280745,5,4,"Probablement rien de mieux. Marouen a été très poli, courtois,appliqué,bien a l'écoute du client et surement compétent.Il mérite la meilleure note.Je le félicite.",5
287088,18-NOV-11,17-NOV-11,Sami,,fr,70.26.243.254,guylecavalier@sympatico.ca,14005626,000000121305652,4,4,"Sami a été correct. C'est le pourquoi et la solution qui ne le sont pas et ce n'est pa de sa faute. J'ai dû changer de modem et je dois , en plus de fournir la boîte pour le retour de l'ancien modem, m'assurer qu'il st bien empaqueté et dir que Bell avait oublié de m'envoyer les étiquettes.",2
287089,18-NOV-11,17-NOV-11,Joshua,,en,65.95.211.128,stevenue@sympatico.ca,14012218,000000121308026,1,1,Be more helpful and solve situation.,2
287090,18-NOV-11,17-NOV-11,Srinivasan,,en,76.68.46.179,jcvicat@sympatico.ca,14006434,000000121302052,4,5,Everything was resolved to my satisfaction.,4
287091,18-NOV-11,17-NOV-11,Kevin,,en,174.89.65.222,cklmcord@sympatico.ca,14003248,000000121313794,5,5,,4
287092,18-NOV-11,06-NOV-11,Nizar,,en,184.151.127.140,anto.khrigian@sympatico.ca,13885720,000000121059636,4,5,,4
287093,18-NOV-11,17-NOV-11,Chae,,en,184.145.32.174,isalsham@sympatico.ca,14006136,000000121305167,3,,,3
287094,18-NOV-11,16-NOV-11,Vijay,,en,70.54.16.114,mkriksic@sympatico.ca,13996798,000000121273477,4,4,Not much.,5
287095,18-NOV-11,17-NOV-11,Gavin,,en,65.92.45.245,jim-austin@sympatico.ca,14006644,000000121308258,4,4,,5
287096,18-NOV-11,17-NOV-11,Christine,,en,65.92.45.245,jim-austin@sympatico.ca,14006646,000000121308189,4,4,,5
287097,18-NOV-11,17-NOV-11,Mathew,,en,65.92.2.83,dmccarten@sympatico.ca,14004104,000000121301604,4,4,,4
287098,18-NOV-11,17-NOV-11,Hayett,,fr,67.68.83.244,jean-marc.desrochers@sympatico.ca,14006450,000000121302997,4,4,,5
287099,18-NOV-11,17-NOV-11,David,,fr,70.51.35.127,Gisele.lhuillier@bell.net,14001172,000000121303184,1,1,Changer mon e-mail adresse sans m'aviser,1
287100,18-NOV-11,17-NOV-11,Asha,,en,70.48.48.66,margotdixon@sympatico.ca,14008598,000000121293529,4,4,"More accurate information re delivery of the new modem.  I was told 2-3 business day, delivered to my post office box.  Instead it came the next day, was delivered to my home, left at a door that I rarely use.  Not the driver's fault - he could not have known what door I use.  Lucky that I happened to find it.  Other than that - delighted with the speed and the ease with which a non techie could  restore internet use!",4
287101,18-NOV-11,12-NOV-11,Seifeddine,,fr,70.26.183.4,jocelyne68@sympatico.ca,13955414,000000121201654,5,5,,5
287102,18-NOV-11,10-NOV-11,Ahmed,,en,69.158.76.92,suzanne10@sympatico.ca,13939054,000000121155676,4,4,Nothing. Problem and solution were handled efficiently and in a timely fashion.,4
287103,18-NOV-11,17-NOV-11,Omar,,fr,67.201.38.205,philippeloiselle@bell.net,14010272,000000121292227,3,4,,3
287104,18-NOV-11,14-NOV-11,Srinivasan,,en,69.159.18.71,armslength@sympatico.ca,13967552,000000121234386,5,5,"the previous conf#121232864, was not the problem which they said was a power adapter...the touble is a defective modem.....Borg was an excelent trouble shooter....",5
287105,18-NOV-11,17-NOV-11,Amina,,fr,184.144.187.236,sergelagace01@bell.net,14011724,000000121307224,5,5,,3
287106,18-NOV-11,16-NOV-11,Gregorio,,en,70.50.44.109,viger@bell.net,14000498,000000121279874,4,4,,5
287107,18-NOV-11,17-NOV-11,Ritwik,,en,67.71.9.58,r.c.wood@sympatico.ca,14010564,000000121298120,5,5,Speak slower.,5
287108,18-NOV-11,17-NOV-11,Lila,,en,65.92.109.214,franclin@sympatico.ca,14004890,000000121297025,5,4,He could have explained mre  satisfactorily how the money would be refunded. I was under the impression I would see the cancellation and refund in my account the next day not a credit,3
287109,18-NOV-11,17-NOV-11,Kranthi,,en,69.159.14.211,lppeel@sympatico.ca,14008198,000000121293361,5,4,,5
287110,18-NOV-11,17-NOV-11,Ruth,,en,174.91.82.47,staff.crawford@sympatico.ca,14012132,000000121306660,5,5,"I don't know, everything was done to my complete satisfaction",5
287111,18-NOV-11,17-NOV-11,Krishidhar,,en,184.147.43.249,g.turchet@sympatico.ca,14005032,000000121300747,4,3,,5
287112,18-NOV-11,17-NOV-11,Ramzi,,fr,70.55.116.231,zijad.sarac@sympatico.ca,14013448,000000121291937,4,4,,5
287113,18-NOV-11,15-NOV-11,Ghorden,,en,64.231.226.60,patandfred@sympatico.ca,13984880,000000121263897,5,4,"This was a second call later in the evening after the first tech told me it was my modem power wire. This call, the tech told me it was the modem and he would arrange to send me another which I got in three days and with the help of another phone tech we got it up and running.",4
287114,18-NOV-11,17-NOV-11,Aurea,,en,174.88.24.112,strojner@bell.net,14012244,000000121298802,3,2,,3
287115,18-NOV-11,17-NOV-11,Bochra,,fr,70.29.243.35,louisturcot@sympatico.ca,14008184,000000121296270,2,1,"Nous sommes le 18 au soir et je ne peux toujours pas acceder au site dotcanada.ca, il y a un mois j'ai aussi fait affaire avec votre service qui a pris 5 jours pour me fournir un modem, innacceptable de ne pas avoir un meilleur service.",1
287116,18-NOV-11,17-NOV-11,Kanchumarthi,,en,69.158.181.214,scottekeighan@sympatico.ca,14011640,000000121307446,5,4,nothing very good,4
287117,18-NOV-11,18-NOV-11,Celine,,en,70.31.31.87,gnye@sympatico.ca,14005422,000000121314835,5,5,,5
287118,18-NOV-11,17-NOV-11,Mhamed Chekib,,fr,70.49.125.5,agamar2@sympatico.ca,14001522,000000121296529,5,5,,5
287119,18-NOV-11,17-NOV-11,Mark,,en,199.71.115.30,jdem@sympatico.ca,14006438,000000121297815,1,1,Had a working computer system and reps who promise to call back and actuall do so,1
287120,18-NOV-11,17-NOV-11,Preethi,,en,70.50.129.127,gurban@sympatico.ca,14005596,000000121313013,3,2,,3
287121,18-NOV-11,17-NOV-11,Mary Anne,,en,76.69.50.164,twhitefoot@sympatico.ca,14012844,000000121307642,5,5,,4
287122,18-NOV-11,17-NOV-11,Zulfiquar,,en,65.95.244.115,bob-patpell@sympatico.ca,14002564,000000121313468,3,4,"Please use people who can speak English well enough so they can be understood. It's very frustrating for both parties when you have to keep asking them to repeat what they said, over and over again.",3
287123,18-NOV-11,14-NOV-11,Janice,,en,70.24.172.227,jim.paquette@sympatico.ca,13971022,000000121219247,5,5,,5
287124,17-NOV-11,16-NOV-11,Eleanor,,en,70.126.118.234,gjpm@sympatico.ca,13992860,000000121270171,5,5,Keep up the good work,5
287125,17-NOV-11,16-NOV-11,Amany,,fr,76.67.84.254,david05071999@sympatico.ca,13991320,000000121268568,1,1,J'ai demander un 2ème blocs de téléchargement supplémentaire et je ne l'ai toujours pas reçu!!!!!!!!!!!!!!!!!,3
287126,17-NOV-11,16-NOV-11,Brett,,en,174.91.55.245,stanwitczak@sympatico.ca,13999626,000000121275592,4,4,,4
287594,18-NOV-11,17-NOV-11,Etuwa,,en,69.157.72.200,imasku@bell.net,14006072,000000121307991,4,4,"Overall please, when customers are purchasing internet packages explain what they are receiving.
On 18 November I contacted Bell internet and have now completely upgraded to another package I was not aware existed. ",5
287595,18-NOV-11,16-NOV-11,Diego,,en,70.26.9.249,abrahammansour@bell.net,13988816,000000121279826,5,5,,5
287596,18-NOV-11,17-NOV-11,Aymen,,fr,74.12.231.17,lartaporter@sympatico.ca,14007766,000000121313949,5,5,,4
287597,18-NOV-11,17-NOV-11,Zaid,,en,184.145.101.213,dgfinney@sympatico.ca,14003980,000000121296975,1,1,"As a former Bell employee dating back to 1957, I can without doubt assure you that we have a communicating problem - perhaps mine. I just cannot understand what your representative is saying.",3
287598,18-NOV-11,15-NOV-11,Nas,,en,206.172.223.186,chris.ephgrave@sympatico.ca,13978096,000000121246779,1,1,"SUPPLIED US WITH THE SERVICE THAT YOU PROMISED!! PRETTY QUICK WITH QUOTES AND CHARGES, ALL READ FROM SCRIPT!

I WAITED ALL DAY AFTER BEING TOLD THAT A TECH WOULD BE HERE BETWEEN 8 AM AND NOON, ""NONE SHOWED""!

COMPUTER EMILY TELLS ME THAT EFFECTIVE MIDNIGHT NOV 17TH WE WILL HAVE HI-SPEED....I LOGGED ON THIS MORNING TO THIS SITE AND IT ONLY TOOK 16 MINUTES TO CONNECT!!
YOU ALSO SENT A LETTER DEMANDING RETURN OF MODEM THAT I PURCHASED AFTER MARKET...NOT FROM BELL!!

AND YOU WONDER...",1
287599,18-NOV-11,17-NOV-11,Hency,,en,70.53.173.93,w.siska@sympatico.ca,14013052,000000121309239,4,3,Very pleasant and efficient technican,4
287600,18-NOV-11,16-NOV-11,Patricia,,en,174.94.18.22,tmurray_7@sympatico.ca,14000204,000000121268098,4,5,,3
287601,18-NOV-11,17-NOV-11,Julio,,en,70.29.251.88,shannon.adam@bell.net,14011798,000000121301145,5,5,wait time,5
287602,18-NOV-11,16-NOV-11,Ricardo,,en,69.157.49.245,liarichards@sympatico.ca,13995422,000000121280274,5,5,,5
287603,18-NOV-11,15-NOV-11,Rachel,,en,174.88.19.189,andy_70@sympatico.ca,13976718,000000121249002,5,5,have some of your people listen before they tell you that your wrong ,4
287604,18-NOV-11,17-NOV-11,Sushil,,en,69.158.38.30,goodmank@sympatico.ca,14005432,000000121294519,5,5,Nothing,5
287605,18-NOV-11,14-NOV-11,Ruth,,en,69.159.18.71,armslength@sympatico.ca,13967550,000000121232864,3,1,"Troubleshoot better....the problem is not the power adapter, but a defective modem.....",5
287606,18-NOV-11,17-NOV-11,Diego,,en,184.145.5.236,s.romanko@sympatico.ca,14011404,000000121305255,5,5,be earlier in the day. a time frame of 12.00---6.30 is not really acceptable. a window of no more than 11/2---2 hours should be more accommodating. thx.,3
287607,18-NOV-11,17-NOV-11,Ayesha,,en,70.49.226.82,j.slobodian@sympatico.ca,14006198,000000121304321,4,3,,4
287608,18-NOV-11,17-NOV-11,Chiraz,,fr,70.30.149.211,ablais5@sympatico.ca,14001452,000000121294264,5,4,"Il semble que mes 2 abonnements ; téléphonie et internet  pouvaient se jumeler et ainsi me faire profiter d'un rabais de 10$
J'aurais aimé être avertie de ce rabais
avant le 17 nov 2011 afin de profiter
du rabais. Je crois qu'après une fidélité de 7 années cela me serait dû.",4
287609,18-NOV-11,17-NOV-11,Malek,,fr,76.68.181.244,auxjetsdeaux@sympatico.ca,14002092,000000121292898,5,5,,5
287610,18-NOV-11,17-NOV-11,Mohamed,,fr,70.24.176.170,joe.beelen@sympatico.ca,14006837,000000121301674,5,5,,5
287611,18-NOV-11,15-NOV-11,Gloria,,en,76.68.107.99,rowak@sympatico.ca,13986042,000000121257567,4,4,,4
287612,19-NOV-11,18-NOV-11,Habib,,fr,76.71.202.86,fpichette@sympatico.ca,14017818,000000121336340,5,5,Etre capable d'ajuster mon internet afin qu'il fonctionne dès la 1ere demande plutôt que de recommencer une 2e fois à chaque demande. Problème de serveur m'a dit le technicien.,4
287613,19-NOV-11,18-NOV-11,Khaoula,,fr,65.92.37.177,jacques.mi@sympatico.ca,14019160,000000121324562,5,5,"Rien de plus, j'ai été surpris de la rapidité avec laquelle j'ai été servi.
Merci encore à votre agent.",5
287614,19-NOV-11,18-NOV-11,John,,en,50.101.137.178,mrobson@bell.net,14022708,000000121328130,5,5,Nothing. All good,5
287615,19-NOV-11,18-NOV-11,Liz,,en,74.15.28.37,kev7@bell.net,14020434,000000121319235,2,3,Bells billing department doesn't bill the correct amount when they have the verbal contract and reference number. My Bill internet bill went from $39.90 to $49.90 after a bell representative and I agreed to a yearly contract as referenced by #119130883. Contract states a monthly internet bill of $36.95. I suggest that when I have a contract with Bell that I be charged with that contract amount as stated. I'm am still not sure if I am going to be billed correctly according to my contract with Bell???????? Am I happy?? NO. This seems to be a ongoing Bell problem!!!!,3
287616,19-NOV-11,18-NOV-11,Edward,,en,76.64.199.64,ken.clark@sympatico.ca,14020390,000000121337700,5,5,,5
287617,19-NOV-11,18-NOV-11,Sana,,fr,64.229.72.218,marioduchemin@sympatico.ca,14021839,000000121318681,1,1,engager des personnes qui COMPRENNENT le FRANÇAIS,2
287618,19-NOV-11,18-NOV-11,Asma,,en,70.24.175.155,bonitaw@sympatico.ca,14015172,000000121321841,1,3,Get your act together - I have never had such consistently poor service from an organization!  Your people don't talk to one another... their problem solving skills are non-existent ... sending a new router to my address from 10 years ago????  Please!,1
287619,19-NOV-11,18-NOV-11,Ingrid,,en,70.51.90.20,rbabcock@bell.net,14024050,000000121321161,4,2,"I was supposed to get a call for someone to come to the house and put some filters in,but no one ever called",3
287620,19-NOV-11,18-NOV-11,Priyanka,,en,38.116.192.103,mrabko@sympatico.ca,14022696,000000121316909,4,3,,4
287621,19-NOV-11,18-NOV-11,Roberto,,en,74.14.222.249,heathercollins@sympatico.ca,14018684,000000121324552,5,5,,3
287622,19-NOV-11,18-NOV-11,Lorraine,,en,70.51.226.118,brideout@sympatico.ca,14015312,000000121331731,4,4,"Lorraine was professional, understanding, helpful and friendly from start to finish. ",4
287623,19-NOV-11,31-OCT-11,Edgar,,en,184.146.123.34,dsobiski@sympatico.ca,13822362,000000120924949,5,5,,5
287624,19-NOV-11,18-NOV-11,Ahmed,,fr,184.144.151.206,ladouceur_p@sympatico.ca,14020740,000000121322150,2,1,solutionez le probleme,2
287625,19-NOV-11,25-OCT-11,Abir,,fr,76.65.178.210,soleil_@sympatico.ca,13760332,000000120786519,4,4,,4
287626,19-NOV-11,18-NOV-11,Anusha,,en,76.67.156.105,hfaltas@sympatico.ca,14018752,000000121321001,2,2,,2
287627,17-NOV-11,16-NOV-11,Mohammed,,en,174.91.50.43,zandrew@sympatico.ca,14000992,000000121285824,4,4,This is the third try and I am hoping that the resolution will hold since the others did not.,4
287628,17-NOV-11,16-NOV-11,Zohra,,fr,70.27.220.216,jean.lacombe034@sympatico.ca,13993960,000000121270976,5,5,Tout etait bien.,5
287629,17-NOV-11,16-NOV-11,Haythem,,fr,174.93.248.19,beauchampb@sympatico.ca,13989684,000000121283161,5,4,,4
287630,18-NOV-11,17-NOV-11,Nebgha,,fr,70.53.153.163,jjosianelegrand@sympatico.ca,14006686,000000121296387,5,5,,5
288139,19-NOV-11,18-NOV-11,Koussay,,fr,184.151.127.176,john.kelly12@sympatico.ca,14019800,000000121320771,3,4,,4
288140,19-NOV-11,18-NOV-11,Salvador,,en,174.89.61.25,kathygraham1@sympatico.ca,14020328,000000121338512,1,,"I waited 16 minutes for one thing, then the rep said I could not get internet service because there was a problem with my power cord. They would replace it Tues., I said that's a long time to be without internet/email. I asked if I could pick a cord up at a bell store, he said I would be charged. Today my internet is back but very slow and sometimes cuts out. In fact recently before this, my internet has slowed quite a bit. Perhaps you could look into that. Anyhow the problems I've had don't have anything to do with Salvador.
Kathy",2
288141,19-NOV-11,13-NOV-11,Mohamed,,fr,70.26.248.156,c.girard@bell.net,13961250,000000121212154,5,4,,4
288142,19-NOV-11,18-NOV-11,Dilip,,en,69.158.174.54,saalem.humayun@sympatico.ca,14024784,000000121323799,4,4,,5
288143,19-NOV-11,17-NOV-11,Ali,,en,184.147.38.119,albert.wubs@sympatico.ca,14001614,000000121294051,2,1,"nothing was done to fix our problem, the situation is being ""monitored"" but there is absolutely no feedback about it. ",1
288144,19-NOV-11,18-NOV-11,Radhika,,en,67.68.15.168,fsuave@sympatico.ca,14017930,000000121326773,2,,"Wake up and start hiring people from our own country, that being CANADA. Maybe you forgot!! I know it is all about the bottom line...well bull---t.
I pay way to much for your service as it is and all I hear is well it will cost you more to have the work done here in Canada. Well all I say is pay our good people a fair wage and stop being so damn greedy. How much more does BELL want? Wake up. I am strongly making a decision to go else where!!!",1
288145,19-NOV-11,18-NOV-11,Zulfiquar,,en,174.91.10.252,b.hank@bell.net,14014674,000000121328431,3,3,,4
288146,19-NOV-11,18-NOV-11,Haythem,,fr,67.68.254.120,richard_hamel@sympatico.ca,14024272,000000121330216,3,2,"Essayant de voir où nous pourrions couper sur nos coûts de téléphonie-internet-télévision, le Rep. de la téléphonie m'a suggéré de contacter le service internet et voir si les frais de $4.95 pour la location du modem réseau pourraient être enlevés puisque nous le payons depuis longtemps. Mais parait-il que je dois l'acheter $49.95 qu'il n'y a rien à faire d'autres. ",2
288147,19-NOV-11,15-NOV-11,Cherfeddine,,fr,67.71.69.119,liseandre58@sympatico.ca,13982800,000000121255051,5,5,,5
288148,19-NOV-11,18-NOV-11,Reshma,,en,76.68.17.71,rammall@sympatico.ca,14023982,000000121325641,5,5,"THANKS SWEET RESPONSE WILLINGLI SERVING
AND ENTULECT RESPONCE, KEEP IT UP.",5
288149,19-NOV-11,17-NOV-11,Mathew,,en,69.156.57.111,kit.ken.pettigrew@sympatico.ca,14007530,000000121304499,5,4,keep having someone to answer the phone who speaks and understnads ENGLISH,5
288150,19-NOV-11,18-NOV-11,Dheeraj,,en,184.147.204.36,bandpstainton@sympatico.ca,14014758,000000121327141,5,5,The volume from your end was a little low which some times made it difficult to hear Dheeraj. ,5
288151,19-NOV-11,17-NOV-11,Abir,,fr,70.50.0.244,sylvain.harper@sympatico.ca,14012350,000000121294017,5,5,,5
288152,19-NOV-11,17-NOV-11,Stephan,,en,64.228.153.5,basscott@sympatico.ca,14002250,000000121304623,5,4,,5
288153,19-NOV-11,18-NOV-11,Ayoub,,fr,69.157.178.250,sergehebert@bell.net,14025048,000000121332340,3,3,,3
288154,19-NOV-11,18-NOV-11,Ryan,,en,67.193.234.35,ashbywigle@sympatico.ca,14014538,000000121320851,4,3,"I amgoing to commit on my computer experience rather than the representative who did the best job he could have under the circumstances.  I have Bell Symatico for several years & have been satisfied with it.  However, it is getting to expensive for a senior citizen.  May I also add that this includes your phone service.  Thank you",4
288155,19-NOV-11,18-NOV-11,Sharadha,,en,74.14.117.179,drigney@sympatico.ca,14017124,000000121329657,4,1,"it is a reoccurring problem that no one will tell me if it will get resolved. 
Also .. I want to know if service in my neighborhood will be upgraded to match what I am being billed for and can not get an answer from the company. Time to move to another provider.",1
288156,19-NOV-11,18-NOV-11,Amine,,fr,64.228.82.31,parent.d@sympatico.ca,14023266,000000121330310,4,4,,5
288157,19-NOV-11,18-NOV-11,Wayne,,en,70.27.58.135,oldkids@sympatico.ca,14023140,000000121319055,5,5,"I wish I had asked more questions. The issue I had and changed, impacted a second computer and I had to call back for more support.",5
288158,19-NOV-11,18-NOV-11,Nischal,,en,76.64.199.18,ht.sauer@sympatico.ca,14018844,000000121320935,3,4,"The situation was not handled very well. At a number of points it should have ben done much better. Your Service in general has improved, to good , sometimes very good. But when you fail you do it in a spectacular fashion. It would take too much writing to explain my point, if you care to please call me at 9058443583, but please , by someone I can understand. Hans T. Sauer.",4
288159,19-NOV-11,15-NOV-11,Ali,,fr,184.144.217.33,connex-son@sympatico.ca,13978308,000000121253560,5,5,,5
288160,19-NOV-11,18-NOV-11,Hedi Sadek,,fr,74.15.65.108,francois.landry5@sympatico.ca,14017856,000000121316662,1,1,Avoir un conseiller qui n'est pas totalement arrogant ! ,1
288161,19-NOV-11,18-NOV-11,Med Wassim,,fr,69.157.137.254,sstpierre@sympatico.ca,14025552,000000121334224,4,1,un technicien a du passer à la maison pour changer le modem que était défectueux.  très bon service du technicien,5
288162,19-NOV-11,18-NOV-11,Venkat,,en,74.14.20.76,mjheard@sympatico.ca,14022492,000000121339340,5,5,"Nothing, Venkat was pleasant, polite and more than accomodating to fix my problem.  ",3
288163,19-NOV-11,18-NOV-11,Patrick,,fr,174.93.191.240,tremblay.er@bell.net,14026294,000000121320368,5,2,,3
288164,19-NOV-11,18-NOV-11,Alonia,,en,70.24.79.246,dotty111@sympatico.ca,14017056,000000121322895,5,5,the operator to speak more clearly it was hard to pick up a foreign voice.,5
288165,19-NOV-11,18-NOV-11,Jack,,en,174.92.186.178,dianepouliot@sympatico.ca,14016870,000000121333372,5,3,,5
288166,19-NOV-11,18-NOV-11,Mohamed Amine,,fr,70.31.226.101,syl.bourdon@sympatico.ca,14025776,000000121318496,4,3,Il a fallu que je téléphone à 3 reprises avant de parler à un tech qui avait une solution,4
288167,19-NOV-11,09-NOV-11,Aqeel,,en,64.229.95.16,rantonio@sympatico.ca,13915118,000000121122786,3,2,Tried everything but still could not resolve issue.  Had to send up to higher level of tech.,4
288168,19-NOV-11,18-NOV-11,Munyaradzi,,en,76.64.107.181,reibling@bell.net,14024138,000000121329504,1,1,Quit changing my bill amount one person says one price then u get your ebill a different price im sick of this hear alot of stories like this.,1
288169,19-NOV-11,18-NOV-11,Alex,,fr,184.145.155.176,tremblay_n@sympatico.ca,14026296,000000121319324,5,5,,3
288170,19-NOV-11,18-NOV-11,Nabiha,,fr,67.68.148.90,deniseloignon@bell.net,14016748,000000121316437,4,3,,4
286593,19-NOV-11,15-NOV-11,Nouha,,fr,69.159.97.104,jean.st-pierre44@bell.net,13981274,000000121254221,5,5,"Merci a Nouha, Tres bon service..:)",5
286594,19-NOV-11,18-NOV-11,Houssem,,fr,184.145.184.43,auroref@sympatico.ca,14014620,000000121320522,4,4,"au sujet de mon courrier il m'a dit que je récupèrerait tous mes courriers et c'est pas ça qui c'est produit,j'en ai perdu une bonnes quantités,c'est toujour la même chose quand notre ordi brise j'aimerais bien que ce problème ce règle une fois pour tout,avec live messenger je n'ai perdu aucun courrier
        Merci",4
286595,19-NOV-11,18-NOV-11,Aymen,,fr,70.51.11.120,loryda@bell.net,14021248,000000121338432,4,5,,4
286596,19-NOV-11,11-NOV-11,Emely,,en,74.15.60.3,viceng@sympatico.ca,13950706,000000121181802,3,2,Problem stayed 5days untill resolved,2
286597,19-NOV-11,18-NOV-11,Stacey,,en,184.144.42.25,joe.badali@sympatico.ca,14019760,000000121330893,5,5,"Absolutely nothing more could have been done to make me a happy fellow.  I was treated like a King; Stacey had a lot of patients dealing with me at first.  But she made me an offer I could not refuse. I was ready to change but now I can't because Bell is still NO. 1",5
286598,19-NOV-11,18-NOV-11,Zied,,fr,65.94.26.174,nicole.halle@sympatico.ca,14022974,000000121327527,5,5,Non pas du tout. La patience que votre personnel démontre à nous écouter et à prendre le temps de nous servir est tout à votre honneur. Je suis très satisfaite.,5
286599,19-NOV-11,14-NOV-11,John,,en,184.144.108.106,rjmacleod@sympatico.ca,13974066,000000121233640,3,3,"He was very polite -- was not able to resolve the problem and did pass me on to someone in another section who was able to help re connect me to the internet
IT is still not much faster than the service I had before and this second person said she would call me back to check on whether it was working better. We set a specific time for her to call and she did not call",3
286600,19-NOV-11,16-NOV-11,Sinu,,en,70.24.245.229,monty.squire@sympatico.ca,13996920,000000121269830,5,5,Was fine as done.,5
286601,19-NOV-11,18-NOV-11,David,,en,70.50.57.66,chatherine.stevenson@sympatico.ca,14015808,000000121317180,5,5,"Nothing, the service was excellent",5
286602,19-NOV-11,17-NOV-11,Gloria,,en,65.95.190.111,glssparsons@sympatico.ca,14005392,000000121313916,5,4,,4
286603,20-NOV-11,19-NOV-11,Maher,,en,70.27.164.121,spooner_6@sympatico.ca,14035198,000000121352512,5,5,,4
286604,20-NOV-11,19-NOV-11,Krishidhar,,en,70.30.55.169,jet20@sympatico.ca,14031298,000000121347395,3,2,Asked a few more pertinent questions,4
286605,20-NOV-11,19-NOV-11,Roshan,,en,174.92.105.83,larryjohn1.mackay@bell.net,14032102,000000121345968,4,4,,3
286606,20-NOV-11,19-NOV-11,Vikram,,en,64.229.96.222,kerryruss@sympatico.ca,14031844,000000121352289,3,2,known how to set up my email on my tablet computer,3
286607,20-NOV-11,19-NOV-11,Kurt,,en,76.68.108.155,shahram5@sympatico.ca,14034924,000000121345288,1,1,,1
286608,20-NOV-11,19-NOV-11,Ibrahim,,fr,70.48.227.189,yvon.theroux@sympatico.ca,14036180,000000121354462,4,5,,5
286609,20-NOV-11,19-NOV-11,Stephen,,en,65.94.207.81,boshkung@sympatico.ca,14028356,000000121346102,3,2,unsure,4
286610,20-NOV-11,19-NOV-11,Gerard,,en,76.64.199.188,dawsoni@bell.net,14029360,000000121342755,5,5,"Anbsolutely nothing - Gerard was so patient with this Senior and solved the problem, quickly.",5
286611,20-NOV-11,19-NOV-11,Mohammed shafeeq,,en,76.65.29.229,rcdraft@sympatico.ca,14034192,000000121355299,2,1,"Have a Canadian answer my call, now there's an idea.....",1
286612,20-NOV-11,17-NOV-11,Casey,,en,74.12.124.183,antoniofs@sympatico.ca,14001950,000000121297814,4,,The first thing is to get my last name correctly.,4
286613,20-NOV-11,19-NOV-11,Nesrine,,fr,184.145.155.199,rpellerin001@sympatico.ca,14034568,000000121341415,4,4,,4
286614,20-NOV-11,16-NOV-11,Joy,,en,174.95.214.190,jamiesons@sympatico.ca,13993776,000000121289348,,1,Following up and listening to me.,1
286615,20-NOV-11,15-NOV-11,Nicholas,,en,76.68.94.142,me.mac@sympatico.ca,13983770,000000121263200,5,5,Cannot think of anything.  The issue was resolved within 24 hours with a service call.  Could not have been any quicker.  Thank you!,5
286616,20-NOV-11,19-NOV-11,Elvis Francisco,,en,74.198.9.167,abuscemi03@sympatico.ca,14027416,000000121353611,,,"You sent the survey to the wrong person. I have severals times about receiving emails that do not concern me. I also receive payment due emails from bell Canada, but I do not subscribe to a LAN line. Each time I call, i'm ensured that issues is corrected, but it never is. Please correct the emailing address to the appropriate account.
Thanks. ",
286617,20-NOV-11,19-NOV-11,Rym,,fr,67.68.59.39,francegenest@bell.net,14030120,000000121350840,5,5,,5
286618,20-NOV-11,19-NOV-11,Samiha,,en,70.30.193.107,john.morgia@sympatico.ca,14031464,000000121341905,4,3,Solve the problem right away. I was told I would have to call back once my invoice was ready.,3
286619,20-NOV-11,19-NOV-11,Luis,,en,174.95.182.73,lakevu@sympatico.ca,14032080,000000121348096,5,5,Nothing,5
286620,20-NOV-11,19-NOV-11,Mudilyar,,en,70.29.114.133,gloriaconnolly@sympatico.ca,14030482,000000121340949,5,5,"absolutely nothing. the issue was resolved in a timely manner and I am completely satisfied. The tech was friendly, polite and enthusiastic with a big smile on his face. He kept me informed of what he was doing and I was confident this tech would resolve the problem and he did. You need more like this young man to improve your image.",5
286621,20-NOV-11,19-NOV-11,Carmen,,en,70.24.93.3,gary.charbonneau@sympatico.ca,14030268,000000121350054,5,5,,5
286622,20-NOV-11,19-NOV-11,Pradeep,,en,76.64.21.41,mcleand@sympatico.ca,14032920,000000121355925,5,4,,5
286623,18-NOV-11,17-NOV-11,Manel,,fr,76.69.180.167,gaetan.gagnon@bell.net,14005058,000000121302294,5,5,continuer de donner un exelent service,5
286624,20-NOV-11,19-NOV-11,Haythem,,fr,67.68.74.107,npicardn@sympatico.ca,14033566,000000121341399,5,4,,4
286625,20-NOV-11,19-NOV-11,Jordan,,en,65.95.250.42,dani.breen@sympatico.ca,14029238,000000121355618,5,5,For this phone support session there could not have been anything done to improve it.  Jordan was very responsive and solved the problem quickly.,5
286626,20-NOV-11,18-NOV-11,Nicole,,en,174.92.136.226,karen.david@sympatico.ca,14020246,000000121331055,4,4,I would prefer you not put the charge through as I will send back the modem as soon as I find it.  It is packed in a box that is still stored.,5
286627,20-NOV-11,17-NOV-11,Mathieu,,fr,76.68.173.134,michel.giguere5680@bell.net,14009172,000000121297973,4,5,,4
286628,20-NOV-11,19-NOV-11,Maria,,en,50.101.151.88,angelawalker@bell.net,14027800,000000121344965,5,5,"nothing
",5
286629,20-NOV-11,19-NOV-11,John,,en,70.31.74.69,melanie.derhak@sympatico.ca,14032956,000000121350183,5,5,,5
286630,20-NOV-11,18-NOV-11,Edward,,en,70.27.235.62,eric.radke@sympatico.ca,14017470,000000121321792,2,3,First if you take over my computer (with my approval) you fix the problem and then check to see if it is still working. (Nov. 17th /chat) I fixed it my self by back dating restore and removing diagnostic program. Then Nov. 19th phoned Bell left me without Bell line connection (Mark) Then phoned again at 2:00 pm got someone else (Very polite Person and atleast got me back with Bell  ,3
287127,17-NOV-11,16-NOV-11,Mariama,,fr,174.88.247.75,gilles.comeau@sympatico.ca,13992812,000000121281247,4,4,"Dans la decument de la transaction no.: 14260560 on ne confirme pas que j'aurais un crédit de 15$/mois pour une durée de 8 mois. J'aimerais que l'on me détait le crédit sur 59$ sur ma facture, cette facture est déjà payé le 16 novembre au montant de 439.53$ Donc pourriez vous me confirmer par Email le crédit de 15$/mois pour 8 mois  sur le service Bell Internet.",5
287128,17-NOV-11,16-NOV-11,Ashley,,en,69.158.145.6,tchyde@sympatico.ca,14000006,000000121281149,2,,i have had to call in now for the last three months in ref to my billing. i have been told over and over that the error was fix but when next billing came the error was still there. it makes you start shoping around for other net works,2
287129,17-NOV-11,15-NOV-11,David,,en,76.65.11.249,dewdney@sympatico.ca,13978952,000000121255308,5,5,Nothing. He was wonderful and I got a difficult problem resolved completely. I didn't really expect Bell to be able to help with this but it worked really well. I won't even think about changing to Rogers now.,5
287130,17-NOV-11,16-NOV-11,Hatem,,fr,70.51.178.221,ra__ledoux@sympatico.ca,13998128,000000121277258,3,1,"le 24 octobre 2011 on me fait une offre pour un contract de 3 ans pour enfin garder mon récepteur HD comme j'ai spécifié que je voulais acheter mon récepteur et on m'a fait une offre pour 36 mois je paie 2.75 par mois et au bout de 36 mois il m'appartient...j'ai accepté le marché...pour me faire dire hier que non ...c'est 5.53 par mois à qui doit-on se fier.Je croyais que Bell respectait ses engagements..s'il y a eu
erreur ce n'est pas à moi de payer pour cette erreur.
Merci de bien vouloir me lire et donner réception à mon commentaire.
PS:  voir mon dossier...
Rose-Anne",4
287131,17-NOV-11,16-NOV-11,Mouna,,fr,70.29.152.240,mvezi@sympatico.ca,13997082,000000121273962,3,2,"je ne reçois toujours pas de courriel depuis 1 semaine environ.

on m'a dit que c'était plutôt Outlook
que ne devrais rejoindre

je vais essayer  de  les rejoindre",4
287132,17-NOV-11,15-NOV-11,Eleanor,,en,184.147.119.84,rachel.cormier@bell.net,13985428,000000121253966,5,5,"being transferred to the correct department right away instead of talkin got someone else who did not know what they were talking about
",4
287133,17-NOV-11,16-NOV-11,Sukumar,,en,76.64.43.250,beepers4246@sympatico.ca,13989702,000000121286604,5,4,Nothing !,5
287134,17-NOV-11,16-NOV-11,Jazel,,en,174.95.47.219,edwin.rix@sympatico.ca,13991952,000000121276985,5,5,I had difficulty in accessing effective help at the time of my internet problem (my account was locked) and no on seemd to have the aility or authority to restore it.,4
287135,17-NOV-11,15-NOV-11,Lise,,fr,184.151.115.68,daniel.ashton@sympatico.ca,13978540,000000121244611,5,5,"Lors de la première cancellation la personne aurait dû nous faire part que le compte serait abolie, car nous n'aurions pas dû vous recontacter pour pouvoir récupérer nos dossiers stokés via cette adresse courriel",4
287136,17-NOV-11,16-NOV-11,George,,en,184.146.159.3,yrpretirees@sympatico.ca,14000926,000000121290450,5,5,"Nothing, everything was great!",5
287137,17-NOV-11,15-NOV-11,Cath,,en,76.71.155.63,cjwilliams1@sympatico.ca,13978184,000000121247209,3,,"I spent over 45 minutes on the phone between the technical staff and the business office attempting to resolve my internet service that is unreliable, slow, need many reboots of the modem to maintain any level of service. After having the technician admit that I had an very old modem he agreed replacement of it might help so I became my own help desk.
The business office co-ordinated the mailing of the new wirless modem and waived the fee (why would I pay a shipping fee to replace an existing rented modem I am not sure) however she could not be heard very well due to a poor headset set up ( I assume). 

The modem has not yet arrived so I will then know if the problem has resolved.
The only way I got anybody's attention on this issue was to threatened to move to another provider.",3
287138,17-NOV-11,16-NOV-11,Slim,,fr,67.68.120.167,sylvielambert1@sympatico.ca,13999910,000000121290708,4,4,Tout a été clairement expliqué et j'ai été informé sur un autre aspect de mon ordinateur.,5
287139,17-NOV-11,11-NOV-11,Faqria,,en,70.26.31.143,carolandtrav@sympatico.ca,13941720,000000121174426,4,5,Have english people answer the phone. Some have very have accents and are very hard to understand.,5
287140,17-NOV-11,16-NOV-11,Lor,,en,70.24.88.61,gdestunis@sympatico.ca,13992700,000000121274344,5,5,"Please make sure recognition is given to Lor for being prompt and efficient ,professional with my concern.
She immediately review my account and realized my anxiety and patience during the past 4 months.  She clearly gave me confirmation that the issue will not  reoccur and this will be the end of my calls with the same concern/frustration. Kudos to Lor
Thank you to Bell for hiring individuals that care and know their products and, are allowed to make their own decision when it comes to customers queries and issues.",5
287141,17-NOV-11,14-NOV-11,Jorge Alberto,,en,174.94.17.192,rhasen@sympatico.ca,13974014,000000121234958,4,3,myself having better knowledge of using the computer. I'm trying and he was very helpfull with my limited how too. finally tried shutting down computer and re booting.. cleared the problem,5
287142,17-NOV-11,10-NOV-11,Tathiana,,en,70.30.110.148,bjdoug@sympatico.ca,13930128,000000121162505,3,2,provide someone whom I can understand and speaks clearly and distinctly. Someone who can answer my questions and make the repair.,3
287143,17-NOV-11,14-NOV-11,Michael,,en,174.88.136.119,spurgeong@sympatico.ca,13974792,000000121227878,4,5,As a longtime preferred customer of Bell you should automatically notify me of savings opportunities and not wait until I complain about your high rates.,5
287144,17-NOV-11,16-NOV-11,Ashok,,en,184.145.86.171,blkjones@sympatico.ca,13989944,000000121274463,5,5,nothing more,5
287145,17-NOV-11,16-NOV-11,Joy,,en,50.101.140.160,eddi.innes@sympatico.ca,13991898,000000121274263,3,3,"I was offered a new ""deal"" but I'm not entirely confident that what I actually received is beneficial for my finances and that perhaps I made the wrong decision to accept that offer.",4
287146,17-NOV-11,16-NOV-11,Sharon,,en,70.49.14.173,keith_hutcheson@sympatico.ca,13994852,000000121278896,5,5,less wait time on hold if that is possible but all in all it is resonable,5
287147,17-NOV-11,08-NOV-11,Mehdi,,fr,70.30.160.109,04vents@sympatico.ca,13904634,000000121115324,4,3,,4
287148,17-NOV-11,16-NOV-11,Timmy,,en,64.231.20.11,pingkang@sympatico.ca,13997862,000000121271199,5,5,,5
287149,17-NOV-11,16-NOV-11,Ameer,,en,184.147.5.6,jkeatings@bell.net,13994192,000000121270936,5,4,nothing,5
287150,17-NOV-11,16-NOV-11,Ashwini,,en,173.195.49.66,aobas@sympatico.ca,13989336,000000121287234,5,5,,5
287151,17-NOV-11,12-NOV-11,Julio,,en,70.27.55.32,aqayoom@sympatico.ca,13951892,000000121193954,5,5,not having to wait so long before getting a representative,5
287152,17-NOV-11,16-NOV-11,Asma,,fr,70.55.211.196,rjthibaudeau@sympatico.ca,13998524,000000121271507,3,4,,4
287631,18-NOV-11,13-NOV-11,Amel,,fr,70.29.148.110,hcecyre@sympatico.ca,13962724,000000121211122,1,4,"Aucune vérification d'identité.
Ton sec et non cordial.
Méconnaissance de l'assistance à la clientèle nécessaire pour procéder aux tests de connexion.
Impatience face au temps requis pour procéder aux branchements.
Semble ne pas savoir quoi faire face à ce problème récurent, applique une procédure écrite sans essayer de comprendre le problème.
Mise en attente du client sans mettre sur le ""hold"", on entend la ""conseillère"" parler à d'autres intervenants dans une langue étrangère alors que nous sommes au Québec et que l'on devrait pouvoir être servis par des intervenants francophones du Québec et non des intervenants qui sont situés dans d'autres pays.
Texte de sondage qui n'est pas dans un français acceptable, on dirait une traduction : ""concernant votre service internet le 14:09:18 à dimanche 13 novembre 2011""",1
287632,18-NOV-11,11-AUG-11,Abdelalim,,fr,69.156.173.123,iel_idrissi@sympatico.ca,12872085,000000119108048,5,5,,5
287633,18-NOV-11,15-NOV-11,Jay,,en,76.66.84.151,jmurray12@bell.net,13981580,000000121256743,4,4,,4
287634,18-NOV-11,15-NOV-11,Johanna,,en,65.93.98.138,mhickman10@sympatico.ca,13983886,000000121248230,4,4,,3
287635,19-NOV-11,17-NOV-11,Faqria,,en,174.89.176.232,jackdosanjos@bell.net,14006230,000000121304671,4,4,,5
287636,19-NOV-11,17-NOV-11,Shakeel,,en,67.70.88.122,holger.larsen@sympatico.ca,14005888,000000121299282,4,4,,3
287637,19-NOV-11,18-NOV-11,Kais,,fr,69.157.85.121,garneau.huguette@bell.net,14018050,000000121329614,5,5,Tout a été excellent,5
287638,19-NOV-11,18-NOV-11,Radhika,,en,65.93.99.2,d.hastings@sympatico.ca,14016338,000000121334370,4,4,"nothing, very helpful and the problem got resolved",5
287639,19-NOV-11,18-NOV-11,Riadh,,fr,184.145.184.183,guy.d.pel@sympatico.ca,14018508,000000121330953,3,2,Il aurait pu commencer par me dire tout de suite qu'il y avait des pannes sporadiques dans mon secteur. Bell ne le fait jamais et on doit subir la même liste de vérifications à chaque fois qu'on appelle.,3
287640,19-NOV-11,18-NOV-11,Grace,,en,174.91.46.124,barrie.down@sympatico.ca,14014790,000000121325737,3,3,email was working on Bell site but not on windows live mail,3
287641,19-NOV-11,18-NOV-11,Kumar,,en,174.91.115.46,bwizin@sympatico.ca,14015434,000000121339389,4,4,,3
287642,19-NOV-11,17-NOV-11,Robert,,en,74.14.145.188,glynn.hancott@sympatico.ca,14005394,000000121304753,5,5,Faster response,5
287643,19-NOV-11,18-NOV-11,Camille,,en,67.68.53.228,jowens@sympatico.ca,14019944,000000121332041,2,1,"You could have helped me to solve my problem rather than just telling me it was not Sympatico's problem.  People call you for help, not just to be told ""It's not my job"".",1
287644,19-NOV-11,18-NOV-11,Houssem,,fr,174.88.121.215,hetuj@sympatico.ca,14018744,000000121319197,5,5,,5
287645,19-NOV-11,18-NOV-11,Sharadha,,en,70.30.111.154,gary.pancucci087@sympatico.ca,14018070,000000121324007,4,4,"speak a little  louder,it was a little difficult to understand her.overall very helpful",4
287646,19-NOV-11,18-NOV-11,Rym,,fr,67.70.26.224,tibe8@sympatico.ca,14026106,000000121318101,5,5,"rien tout est ok
       merci",4
287647,19-NOV-11,17-NOV-11,Ghassen,,fr,69.157.245.22,a.goupil@sympatico.ca,14001368,000000121308260,5,5,,
287648,19-NOV-11,18-NOV-11,Dheeraj,,en,67.71.36.93,peppin2@sympatico.ca,14023490,000000121331373,5,5,,5
287649,19-NOV-11,18-NOV-11,Mohamed Sabry,,fr,174.88.178.192,d.moniz@sympatico.ca,14016347,000000121335034,5,5,L'expérience a été grandement appréciée.  Le technicien a été très soucieux de bien m'accompagner dans les difficultés rencontrées.  Il était également de commerce agréable.,5
287650,19-NOV-11,18-NOV-11,Madhu,,en,174.94.49.117,simonn_01@sympatico.ca,14025292,000000121317242,5,5,na,5
287651,19-NOV-11,17-NOV-11,Khan,,en,70.30.28.171,kgazley@sympatico.ca,14007446,000000121309946,5,5,The service was great but three people called afterwards to see how the service was.  Rather annoying!,5
287652,19-NOV-11,18-NOV-11,Moez,,fr,184.145.178.44,f_robichaud@sympatico.ca,14017620,000000121326291,5,5,rien de plus,5
287653,19-NOV-11,18-NOV-11,Seifeddine,,fr,174.88.180.135,lacarobin@sympatico.ca,14020724,000000121339577,4,4,,5
287654,19-NOV-11,18-NOV-11,Seifeddine,,fr,70.31.251.34,tzahi@sympatico.ca,14026370,000000121320058,5,4,,4
287655,19-NOV-11,18-NOV-11,Aymen,,fr,174.92.190.151,plisi4@sympatico.ca,14023686,000000121325237,5,5,rien de plus ce garcon est tres tres gentilet patien merci,5
287656,19-NOV-11,18-NOV-11,Majdi,,fr,69.159.177.73,colette.lachance@sympatico.ca,14016124,000000121319308,1,1,"Impossible pour moi d'aller dans assistance.sympatico  ou courrier bell 

Je suis juste capable par Outlook express de prendre mes messages.",
287657,19-NOV-11,18-NOV-11,Haythem,,fr,70.30.155.138,dominicchabot@bell.net,14016988,000000121322266,1,1,"Me rembourser les frais encourus pour du téléchargement excédentaire alors que vous n'étiez pas en mesure de m'informer sur ma consommation internet. Vous n'êtes donc pas en mesure de me dire combien de bande passante j'utilise et vous m'avez facturé 50$ puisque j'ai dépassé ma limite.

Très décevant et je changerai de fournisseur lorsque mon contrat sera terminé.",1
287658,19-NOV-11,17-NOV-11,Charles,,en,67.68.36.197,sean33@sympatico.ca,14011660,000000121293240,5,5,,5
287659,19-NOV-11,18-NOV-11,Mohamed,,fr,69.156.16.164,sauve.jean@sympatico.ca,14024924,000000121328488,4,4,"Aviser et donner les promotions applicable à vos clients  réguliers sans qu'ils soient oubliger de chercher .
Je trouve pas ce système correcte .
",3
287660,19-NOV-11,18-NOV-11,Porushotham,,en,69.157.0.161,trent.harrison@sympatico.ca,14026300,000000121331549,3,2,"My computer is still very slow, despite the ""technician"" adding more speed. ",3
287661,19-NOV-11,18-NOV-11,Elyes,,fr,67.71.113.40,mfgagnon@sympatico.ca,14022222,000000121340054,4,4,"Obtenir une connexion qui mémorise mon adresse et mon mot de passse pour ma boîte de courriel. Elyes a été très courtois, patient et efficace.",4
287662,19-NOV-11,18-NOV-11,Mohammed shafeeq,,en,70.48.211.244,rgrieco@sympatico.ca,14024218,000000121337914,3,3,The 1st level technical support representative should have known there was a problem on the Bell side of the connetion.  Instead he started to troubleshoot my connection without checking for any updates on service interruptions created by bell.  When he couldn't solve the problem he put me to the 2nd level technician who told me about the Bell service interruption.  He also told me the 1st level technician doesn't get the information that he gets about interruptions.  That's not the way to do business everybody should beware of a problem on the bell side.  ,3
287663,17-NOV-11,16-NOV-11,Zaccheus,,en,70.50.179.226,david.talarico@sympatico.ca,13991316,000000121274903,5,4,Can't think of anything,5
287664,17-NOV-11,16-NOV-11,Hssen,,fr,69.70.87.118,ramezayoub@sympatico.ca,13998198,000000121285561,4,1,"j'aimerais que mon routeur sans fil a la maison me donne la possibilité de gerer les plages horaire, afin de controler l'accès à l'internet des membres de ma famille, ce qui ne semble pas etre possible avec le routeur que j'ai présentement.",3
287665,17-NOV-11,16-NOV-11,Stanley,,en,174.93.68.66,mary_madore@sympatico.ca,13996306,000000121275799,5,4,,4
288171,18-NOV-11,16-NOV-11,Afroze,,en,64.229.66.47,jkl.aubry@sympatico.ca,13994198,000000121275695,5,3,"My interaction with Afroze was excellent and his supervisor Mohamad followed up to check on my experience and see if he could help me any futher.  Mohamad answered some additional questions that I had not asked Afroze and also helped me with some questions about MSN Premium service which no previous representative was able to answer.  Afroze helped me reset my password and as it appeared that my email password had been compromised and I received a junk mail message from my own address.  He also told me that he had made some changes that would result in my receiving fewer junk email messages.    However, I noted yesterday and today that I am continuing to receive as many pieces of junk email as I did previously although Afroze said that this situation should improve.  Also, this survey and another communication from Bell was sent to my junk mail folder.  Does this mean that this site cannot be trusted and I should not be responding to this survery?  I'm a little confused!",3
288172,20-NOV-11,14-NOV-11,Dilip,,en,76.64.31.147,cormoran@sympatico.ca,13968586,000000121224692,3,4,"My recent experience resumes itself by: I lost half a day of work because the technician that was supposed to come by to install our new modem, had not been scheduled in the first place.  It seems that every time I call I would need to reconfirm what was said in order for you to get it right.

All of our services are with you (phone, mobile and internet) and for the number of years we've been with you (over 30 years) - we are paying a lot of money for little good customer service.",2
288173,20-NOV-11,19-NOV-11,Gopi,,en,65.94.101.103,slfrank@sympatico.ca,14035068,000000121355091,5,5,Better sounding phone lines,5
288174,20-NOV-11,19-NOV-11,Padmanaban,,en,174.93.70.210,rjthe@sympatico.ca,14034346,000000121345870,5,5,,5
288175,20-NOV-11,20-OCT-11,Okieh,,fr,70.52.55.59,daniel.guernon093@sympatico.ca,13696982,000000120688707,4,5,,4
288176,20-NOV-11,19-NOV-11,Mohamed,,fr,174.93.235.221,charly39@sympatico.ca,14028784,000000121345043,5,2,"Je ne peux plus ouvrir mon courrier Bell, il a bien essayé de m'aider pour me dire qu'il y avait probablement un problème avec la page courrier Bell qui n'était oas résolu. J'espère bien qu'un jour je vais retouver mon courrier Bell",4
288177,20-NOV-11,16-NOV-11,Twinx,,en,70.53.80.5,shelley.laverty@bell.net,13999320,000000121268244,4,1,Hook me up to the internet! I'm paying for a service I don't have... Come Monday if I'm not conected I'm going to Rogers,1
288178,20-NOV-11,19-NOV-11,Gustavo,,en,184.145.76.142,gert.gain@sympatico.ca,14030358,000000121348371,3,3,,2
288179,20-NOV-11,18-NOV-11,Janet,,en,70.26.143.72,karim_ismail@sympatico.ca,14020272,000000121331776,4,4,,5
288180,20-NOV-11,18-NOV-11,Janet,,en,70.26.143.72,karim_ismail@sympatico.ca,14020274,000000121331785,5,5,,5
288181,20-NOV-11,18-NOV-11,Mark,,en,70.52.221.95,dfwil@sympatico.ca,14016804,000000121324066,5,3,,3
288182,20-NOV-11,19-NOV-11,Tine,,en,174.95.145.23,zyounes@sympatico.ca,14036218,000000121343846,5,4,You could have explained better how the money I spent towards the modem rental over the many years (in excess of $700.00) is justified and applied some credit to me account.,5
288183,20-NOV-11,19-NOV-11,Med Anis,,fr,76.67.157.55,dlamoureux000@sympatico.ca,14029572,000000121341513,5,5,,5
288184,20-NOV-11,18-NOV-11,Brittany,,en,76.69.52.195,greek44@sympatico.ca,14018396,000000121316926,5,5,"nothing that i can think of, the call was dealt with quickly and the problem was resolved immediately.",4
288185,20-NOV-11,19-NOV-11,Samiha,,fr,70.53.209.198,doyon.rene@sympatico.ca,14029656,000000121344962,3,3,"Votre service est fait à partir de la Tunésie ?   Je paie pour un service pour donner de l'emploi en Tunésie ???
C'est vraiment imbécile et je pense vraiment changer tout mes services pour vidéotron",2
288186,20-NOV-11,19-NOV-11,Mark,,en,174.95.133.122,terryliam15@sympatico.ca,14035548,000000121353626,4,4,still l have a hard time understanding the peason l was talking to,2
288187,20-NOV-11,19-NOV-11,Nedra,,fr,67.68.65.44,manonjm@sympatico.ca,14032636,000000121352300,4,3,"J 'ai trouvé cela un peu long d,avoir mes informations car j'avais seulement besoin d'un no. de confirmation mais sonon l'agente était très gentille.",4
288188,20-NOV-11,19-NOV-11,Zoubeir,,fr,70.48.122.109,luc.racine2@sympatico.ca,14032442,000000121352882,2,3,"Le conseiller devait me rappeler, il ne l'a pas fait. Il s'agissait d'un simple ajout d'adresse électronique; commej'ai un MAC et qu'aucun de vos conseillers ne semblent formés pour travailler sur Apple, le processus a pris 1h30. Ce n'est pas la première fois que ça se produit. Ce n'est pas la faute de vos conseillers: ils sont tous patients et veulent nous aider. Cependant, leur manque de formation transforme vite un petit problème en tragédie qui prend des heures à régler...",2
288189,20-NOV-11,19-NOV-11,Manel,,fr,67.68.148.30,mingt@sympatico.ca,14033146,000000121344735,4,5,rien de plus,5
288190,20-NOV-11,19-NOV-11,Jose,,en,70.49.178.3,e.paisley@sympatico.ca,14029742,000000121354980,4,4,,5
288191,20-NOV-11,18-NOV-11,Sam,,en,70.49.209.171,alvinrice@sympatico.ca,14014208,000000121337613,3,2,"The representative was working with me but left for 10 minutes (he said) while my computer was doing some processing at his request.  He did not call back in ten minutes, so approx. 1/2 hour later I call Bell again and obtained a different representative.",4
288192,20-NOV-11,18-NOV-11,Hector,,en,70.49.209.171,alvinrice@sympatico.ca,14014210,000000121333744,5,5,Nothing.  This represenative was excellent.,5
288193,20-NOV-11,19-NOV-11,Gilbert,,en,74.12.60.122,j.carter017@sympatico.ca,14030982,000000121346266,4,4,,5
288194,20-NOV-11,19-NOV-11,Brahim,,fr,184.144.142.156,gmbertrand@bell.net,14030490,000000121352488,4,4,,5
288195,20-NOV-11,19-NOV-11,Moncef,,fr,174.95.226.229,roy.soret@sympatico.ca,14034562,000000121344730,4,4,"
",4
288196,20-NOV-11,19-NOV-11,Ali,,en,70.50.31.122,rsjackson@sympatico.ca,14034584,000000121350443,5,5,Better pricing ,4
288197,20-NOV-11,19-NOV-11,Kevan,,en,174.88.179.218,michael.stirrup@sympatico.ca,14033054,000000121347166,5,5,"Kevan, was very professional and courteous.",5
288198,20-NOV-11,19-NOV-11,Edward,,en,76.65.48.102,minouthecat@sympatico.ca,14033152,000000121344932,5,5,nothing the service was great. This man Edwardo really helped me out.,5
288199,20-NOV-11,07-NOV-11,Rolando,,en,64.229.230.180,rjpascual@sympatico.ca,13902000,000000121077582,4,4,,5
288200,20-NOV-11,19-NOV-11,Mudilyar,,en,64.231.60.29,joannemillman@sympatico.ca,14031426,000000121340867,4,5,Language is a big issue.  But he was patient and we did okay.,4
288201,20-NOV-11,25-OCT-11,Christina,,en,64.229.230.180,rjpascual@sympatico.ca,13759088,000000120807421,4,4,,5
288202,20-NOV-11,16-NOV-11,Elijah,,en,184.148.150.83,frankclayford@sympatico.ca,13992498,000000121280892,5,5,Connect me to a customer service/ technician in Canada,5
288203,20-NOV-11,19-NOV-11,Anne-Marie,,fr,65.94.1.157,jean-guy.gauthier2@sympatico.ca,14031212,000000121352948,5,5,,5
288204,20-NOV-11,19-NOV-11,Mitchell,,en,74.15.119.204,nick100@sympatico.ca,14033474,000000121342133,5,5,,5
286631,20-NOV-11,19-NOV-11,Michelle,,en,24.200.127.68,rickcantwell@sympatico.ca,14034316,000000121346008,4,1,"Well Michelle was very very good, she could only partially help me, but of course this was not her fault. I later spoke to Ed and I requested to talk to a supervisor , whom he passed me through immediately. Brian your supervisor is another piece of work all together. He did not take the time to look over my situation and keeps telling me it is your policy to send clients back there credit almost 6 months later. I cancelled my service after 33 years with you and still go through this aggravation each time I call, I go directly to collection???? Then they send me to someone who speaks English in Ontario but cannot access my account since I am in Quebec, my lord an English person in Quebec!!!!!! What type of ignorance, not customer service at all, unless you call 1-866- etc. instead of the 310-bell and then don't put in your number. I would of hung up long time ago unfortunately you owe me $127.?? And figured I have been waiting almost 97 minutes so why not and had to call 3 times. But the best is when Brian says you will get a Revised Final pmt next month and then 4-6 weeks later we will issue your credit.??? What wrong with this picture, I cancel your service in Aug 2011 and you are aware because you have not replaced the defective modem. After waiting 3 days for a tech who has not shown. Did you mention Service ?????.then for me to wait til Feb 2012 for my refund. I am so happy I don't deal with you any longer. Where new clients get better service than dedicated clients, Unbelievable.",1
286632,20-NOV-11,19-NOV-11,Amanda,,en,70.54.52.71,michaeltavares.74@bell.net,14033056,000000121342585,5,5,,5
286633,20-NOV-11,19-NOV-11,Ahmed,,fr,69.157.155.31,cabro9@sympatico.ca,14028540,000000121343102,5,5,,4
286634,20-NOV-11,15-NOV-11,Med Jamel,,en,24.200.127.68,rickcantwell@sympatico.ca,13985730,000000121262076,2,1,I had to call back on Friday and that gentleman from Ontario was very helpful and explained that I should call back when I have a little more time he also sent me a e-mail explaining further.,1
286635,20-NOV-11,18-NOV-11,Anne-Marie,,fr,70.55.118.17,alban.damours@sympatico.ca,14014078,000000121320427,5,5,,5
286636,20-NOV-11,19-NOV-11,Yosra,,fr,69.157.141.52,isabelle.blouin1@sympatico.ca,14030942,000000121342693,4,4,,5
286637,20-NOV-11,19-NOV-11,Mohamed Ali,,fr,69.157.141.52,isabelle.blouin1@sympatico.ca,14030944,000000121341898,3,3,,5
286638,20-NOV-11,19-NOV-11,Catherine,,en,70.48.222.23,jeranne2@sympatico.ca,14031282,000000121347560,5,4,,5
286639,20-NOV-11,19-NOV-11,Silverious,,en,70.26.36.12,bgraham11@sympatico.ca,14028224,000000121342629,4,4,"It was a bit difficult to understand the representative due to his accent.  He was very pleasant and did a good job.
What I do have a problem with is your billing system.  Again the billing is incorrect and I will have to make yet another call to resolve it.  I'm thinking of leaving Bell due to the on going problem with your billing system.
",3
286640,20-NOV-11,19-NOV-11,Zishan,,en,70.27.169.179,usedbm@bell.net,14035800,000000121355726,5,5,"I can't think of a thing.
Very quick service. Great to see someone is doing a great job with after sales service.
Well done bell.",5
286641,20-NOV-11,19-NOV-11,Aymen,,fr,174.95.245.88,agabert@sympatico.ca,14027480,000000121347544,5,5,les boites de clavardage,5
286642,20-NOV-11,18-NOV-11,Jacqueline,,en,174.92.28.104,roel@bell.net,14024510,000000121332159,5,4,"Can't think of anything right now, just getting started. I'm sure down the road I will be asking some questions. Thank you.",5
286643,20-NOV-11,19-NOV-11,Emmanuelle,,en,69.157.61.236,bill.marin@sympatico.ca,14028240,000000121352025,1,1,"How about two things. 1.Include information on the monthly bill that explains how the total is arrived at.  You should show the billing period(s) to which all or any part of the bill applies. Also show the amount of internet usage for the billing period(s). My Nov.4th bill simply shows a dollar amount with no indication  as to what this applies. This lack of information can only be deliberate and is just one reason why Bell is so universally disliked. The persons I spoke with at Bell felt the system could not be changed and a properly documente4d bill could not be sent to me.
2. Stop ripping off your customers- but I don`t expect this to happen. As long as the CRTC remains as ineffective as it is, Canadians will continue to be charged the highest prices in the world for internet service.",1
286644,20-NOV-11,19-NOV-11,Anirban,,en,65.92.65.229,terri.sheehan@sympatico.ca,14035538,000000121340456,5,5,,5
286645,20-NOV-11,19-NOV-11,Souhail,,fr,70.30.172.199,n.emond01@sympatico.ca,14033428,000000121354721,5,5,,5
286646,20-NOV-11,19-NOV-11,Silverious,,en,76.68.92.89,lauralee.proudfoot@bell.net,14032124,000000121345386,1,1,"hire people who are capable of listening and understanding basic English, AND who are at least moderately interested in providing SUPPORT of some sort. My experiences yesterday were SO unsatisfactory that I will be leaving Bell as my contracts expire. At all 3 houses that I own and have Bell services.  Bell obviously does not care to keep my business. ",1
286647,20-NOV-11,13-NOV-11,Ameer,,en,64.231.200.241,mike_49@sympatico.ca,13964578,000000121207215,4,4,,5
286648,20-NOV-11,19-NOV-11,Mike,,en,173.32.49.31,pipson@sympatico.ca,14033922,000000121349612,1,1,Deliver what you promised ,1
286649,20-NOV-11,12-NOV-11,Gregory,,en,70.50.201.11,allen.luo2007@sympatico.ca,13951642,000000121189571,1,1,it would be nice to actually have someone providing some supoort and troubleshooting instead of asking me to call back later,1
286650,19-NOV-11,18-NOV-11,Francine,,en,70.26.160.201,rsgutwin@sympatico.ca,14024650,000000121317536,2,2,"Staff member could not answer any questions I was put on HOLD to many times. Still waiting for equipment and paying for a service I am not receiving.When I do rcv my modem I have to call back and explain and ask for credit(ordered on Nov. 7)
 I feel completely ripped off!!!! 

Empower your people to make decisions and give credit. 

My other complaint is pvr order I was told it would be free installation but its 75.00, and the clerk thought she could credit my bill (thank you) but wasn't able too until the work was performed and I have to call back and request the credit in reference to B24t63m8. More time on hold waiting to talk to someone. ( please credtit me)

I have been a long time bell user and these past experiences have been very disappointing. Both girls could not answer questions without consulting with another employee,it seemed I was on the phone for over 45 minutes and nothing was really accomplished except my account had been charged for services not received. 

The one positive was one clerk did bundle my services so I am saving 25.00 a month and have only one bill, I wish I knew about this service 3 yrs ago when we moved to Ontario. I could of saved over $180.00 by bundling my tv/cell/internet/phone. Her employee number ex97426 Rayne. She just needs more training/empowerment and will become a wonderful customer service clerk.
Regards,
Rob",2
287153,17-NOV-11,16-NOV-11,Yosra,,fr,67.68.174.250,linebolduc1@sympatico.ca,13995476,000000121269841,5,4,,5
287154,17-NOV-11,16-NOV-11,Linda,,en,184.148.112.164,carlhart@sympatico.ca,13990258,000000121274008,5,5,"you can do better with workers like Linda,im 73 so i dont really under stand all this internet stuff,but she led me through like a pro:iwas very pleased,and thank her deally.",5
287155,17-NOV-11,16-NOV-11,Marc,,en,184.145.64.189,laurensydney@bell.net,13995238,000000121273009,5,4,,5
287156,17-NOV-11,16-NOV-11,Gavin,,en,174.94.93.26,acatalfamo@bell.net,13988824,000000121287960,5,4,All was done to resolve my problem.,4
287157,17-NOV-11,15-NOV-11,Edgar,,en,208.97.70.195,lucille008@sympatico.ca,13983018,000000121266155,5,5,Excellent work!,5
287158,17-NOV-11,16-NOV-11,Juan Carlos,,en,70.27.1.135,barrybassett@sympatico.ca,13989636,000000121269909,5,5,,5
287159,17-NOV-11,16-NOV-11,Dawood,,en,70.54.13.35,jamesstephens@sympatico.ca,13993768,000000121278486,4,,,5
287160,17-NOV-11,16-NOV-11,Nora,,en,174.91.28.77,blue_skies@sympatico.ca,13989948,000000121271442,5,5,"can;t think of anything. Nora did a dynamite job fixing my 'freezing' that was bugging me for months and after taking it to two computer guys, she fixed the problem!",5
287161,17-NOV-11,16-NOV-11,Radhia,,fr,209.226.130.140,rcadiou@sympatico.ca,13998288,000000121272940,5,1,"depuis 20 ans que nous sommes avec vous pour l'internet j'ai un probléme la ligne se déconnecte quand je suis sur L'internet 
j'aimerai que nous ayons la haute vitesse sur le rang bes botreaux a ormstown et je ne suis pas la seule comme cliente qui voudrait ce service et j'espére qu'il y aura une suite a ce méssage
merci 
reponse de la question 4 je vous recommanderai s'il y a le service haute vitesse",3
287162,17-NOV-11,16-NOV-11,Juan,,en,65.93.85.142,wraith3@sympatico.ca,14000818,000000121290257,5,5,"A little less wait time, not Juan's fault though, just trying to get to talk to an actual person.",5
287163,17-NOV-11,14-NOV-11,Milo,,en,70.29.93.88,berylvasey@bell.net,13967824,000000121229724,5,5,"Nothing at all, thankyou.",5
287164,17-NOV-11,16-NOV-11,Krishidhar,,en,184.146.144.216,ksiazkiewicz@sympatico.ca,13995070,000000121281737,5,5,Why do I even have to contact Bell to correct a problem with the service that I'm paying for? This should never happen!,3
287165,17-NOV-11,16-NOV-11,Gregorio,,en,174.91.71.69,lorraine495@sympatico.ca,13995626,000000121268626,5,4,,4
287166,17-NOV-11,16-NOV-11,Adel,,fr,65.93.14.116,bruno.legolf@sympatico.ca,13990140,000000121286919,5,5,Ai reçu toutes les informations utiles au dépannage si le modem a un problème de foncionnement.,5
287167,17-NOV-11,16-NOV-11,Tony,,en,65.95.245.112,blasdale@sympatico.ca,13989940,000000121285389,4,5,,4
287168,17-NOV-11,16-NOV-11,Walter,,en,70.55.48.121,thehib@sympatico.ca,14000084,000000121267810,4,4,,4
287169,17-NOV-11,16-NOV-11,Achref,,fr,174.88.139.12,pervenche.a@sympatico.ca,13997686,000000121281192,5,5,"Pour ma part et à mon niveau de technologie concernée,je suis satisfaite.",4
287170,17-NOV-11,15-NOV-11,Jeffery,,en,174.88.1.144,b.birrell@sympatico.ca,13977030,000000121256517,5,5,"My experience this time was the best - 1.  because I got a quick response  2.  The representative was very clearly spoken and had no accent which I sometimes find difficult.  3.  He identified my problem immediately, fixed it immediately even though I had already spent $50 for at Staples Tech Service for service that gave no results.

Bravo!!",5
287171,17-NOV-11,16-NOV-11,Mehdi,,fr,174.89.236.15,merineau@bell.net,13996528,000000121280594,4,5,être avisée par courriel que le temps internet était dépassé.,3
287172,18-NOV-11,17-NOV-11,Melvin,,en,70.30.232.115,tommoebar@sympatico.ca,14012704,000000121303734,5,5,I FOUND THE SERVICE PROVIDED BY MELVIN TO JUST GREAT. THIS IS THE TYPE SERVICE QUALITY THAT YOU SHOULD AIM TO PROVIDE AT ALL TIMES. MELVIN SHOULD BE USED TO AS AN EXAMPLE TO OTHER SERVICE PROVIDERS. I AM SURE THAT WITH HIS KNOWLEDGE AND TACT YOUR SERVICE LEVEL WOULD IMPROVE GREATLY.,5
287173,18-NOV-11,16-NOV-11,Shobha,,en,174.89.31.134,jginn@sympatico.ca,13994096,000000121290482,5,4,,5
287174,18-NOV-11,17-NOV-11,Hanene,,fr,65.94.12.63,larry.spickler@sympatico.ca,14007758,000000121291783,4,4,demander a vos représentants de parler un peu plus fort en répondant à l'appel.,4
287175,18-NOV-11,17-NOV-11,Thorat,,en,69.159.66.47,mikelovie@sympatico.ca,14009267,000000121302332,5,5,,5
287176,18-NOV-11,17-NOV-11,Deepthi,,en,99.238.117.83,evansplanning@sympatico.ca,14004612,000000121314207,5,5,The tellephone connection was very faint in volume.,5
287177,18-NOV-11,17-NOV-11,Aqeel,,en,67.71.128.235,bergerking@sympatico.ca,14002396,000000121293608,5,4,"When your people are working on the wiring,they should double check that they put all the wires back in the right place! ",5
287178,18-NOV-11,17-NOV-11,Emilio,,en,184.148.184.14,bbblackmore206@sympatico.ca,14002276,000000121309367,4,4,everything was really OK no problems at all.,5
287179,18-NOV-11,17-NOV-11,Addu,,en,74.15.46.17,brad.rudy@sympatico.ca,14002644,000000121308729,1,1,,1
287180,18-NOV-11,13-NOV-11,Budala,,en,69.157.102.58,lex@bell.net,13963904,000000121217499,3,2,Sonmeone was to call back at 6:00 PM the next evening to resolve the situation.  A technician called my cell phone while I was driving home not my house.  I said I would be home in ten minutes but he did not return my call at home.  I spoke to another technician later but he hasn't returned my call either.  The problem with my e-mails has not been resolved to my satisfaction.  I may switch to another service provider who can do things properly.,1
287181,18-NOV-11,17-NOV-11,Amany,,fr,24.227.54.86,normtrep@sympatico.ca,14009824,000000121303678,1,2,"30 minutes d`attente pour rien.
on demande de suspendre internet pour l`hiver et on me le charge encore.
Impossible de vous rejoindre à partir de la Floride.
Une vraie tour à babelle.",1
287182,18-NOV-11,17-NOV-11,Ashwini,,en,70.51.152.21,gillian.stewart@sympatico.ca,14005316,000000121294109,5,3,"NOTHING,  EVERONE IS MOST HELPFUL.  THE ISSUE IS THE INTERNET CONNECTION .SO FINGERS CROSSED IT DIES NOT KEEP REOCCURRING 
  
 ",5
287183,18-NOV-11,17-NOV-11,Marta,,en,66.203.134.146,gsgl@sympatico.ca,14005554,000000121307125,4,5,problem was solved quickly - nothing to improve with this call.  Tried to resolve on line with chat line but was not successful.  Phone call resolved issue,4
287184,18-NOV-11,16-NOV-11,Chantal,,en,184.146.168.122,rosie10@sympatico.ca,13998752,000000121277139,5,5,,5
287185,17-NOV-11,15-NOV-11,Mario,,en,184.144.41.72,moody1@sympatico.ca,13984234,000000121257383,5,4,,5
287186,17-NOV-11,06-NOV-11,Samantha,,en,70.27.192.207,ttan_v2@sympatico.ca,13891498,000000121060769,5,5,"Shorter times on hold. And please, turn down the ""on hold"" music -- it's loud. But, 80% of the time, I have a positive experience.",5
287666,17-NOV-11,16-NOV-11,Jose,,en,184.145.50.218,brooksdr@sympatico.ca,13990122,000000121286558,5,4,,5
287667,17-NOV-11,16-NOV-11,Brett,,en,76.67.112.215,ljune@bell.net,13995544,000000121274665,5,5,Nothing,5
287668,17-NOV-11,16-NOV-11,Haythem,,fr,76.71.194.232,corj0708@sympatico.ca,13990926,000000121287188,5,5,,5
287669,17-NOV-11,16-NOV-11,Liz,,en,184.144.106.53,moira.moss@bell.net,13996880,000000121273225,4,3,"Every month since June/11 when I arranged a new contract for Internet @33.90 a month with everything  as mmy former contract and modem included, The charges for internet have been wrong.  I have had to call and go through the same explanation.  yes, I am happy this month, but do not want any more mistakes in the future.",2
287670,17-NOV-11,16-NOV-11,Hssen,,fr,174.92.202.82,ray.dai@sympatico.ca,13998238,000000121289861,5,5,"non j ai eu le meilleur service si tout le personnel serait comme la personne qui a résolu mon probleme il est mieux que le président de BELL TV lui il se fou des client
",4
287671,17-NOV-11,16-NOV-11,David,,en,174.89.58.180,lawrence.cragg@sympatico.ca,13995260,000000121273972,5,5,Since I have your 'one bill' service. How come I get 2?,4
287672,17-NOV-11,21-OCT-11,Pamela,,en,174.92.115.145,ronaldwebster@bell.net,13719766,000000120724665,5,5,Everything went very well. I can't think of anything to suggest improvement.,5
287673,17-NOV-11,16-NOV-11,Ali,,en,70.48.42.224,brett.miller@sympatico.ca,13990098,000000121273632,4,4,"I feel I should have the option of paying the $49.95 in one payment for my modem rental without that being considered a change to my plan which will result in losing my unlimited plan.  Now I am stuck with an 11 year old modem for as long as I can keep it working, you would think a company would work to reward long term customers instead of taking things away from them...between my home, internet and cell I'm paying around $1900 a year for services ",3
287674,17-NOV-11,16-NOV-11,Gregory,,en,76.68.92.115,glwhite@sympatico.ca,13992910,000000121282657,5,5,"The help from Greg ( His English name although he had an accent ) was handled extremely well. I can't think of anything wrong with the experience. Greg was very calm, knowledgeable and professional. ",5
287675,17-NOV-11,14-NOV-11,Mark Jason,,en,74.14.60.131,dunlop_1@sympatico.ca,13969286,000000121227377,4,4,,5
287676,17-NOV-11,07-NOV-11,Edwin,,en,209.226.117.99,bill.stilwell@sympatico.ca,13893364,000000121083105,2,2,"This wasn't the call itself, but I had an appointment for a technician to come to the house to set up Central Plus internet service.  He apparently realized that our house could not get that service, so he cancelled the appointment, BUT HE DIDN'T TELL US, SO WE CONTINUED TO WAIT, then I made the call that this survey is about.",3
287677,18-NOV-11,17-NOV-11,Jay,,en,70.30.83.201,mccallanimaging@sympatico.ca,14008950,000000121295064,1,1,"Your staff could be trained properly to understand the technical issues & fixes. Instead of understanding the problem and helping to fix it I was left to fix a major problem (the loss of all of my emails on my local hard drive) caused by an earlier call to technical support by myself which thankfully I was able to do. Your ""supervisor"" knew less than the techie who initiated the problem. Unbelievably bad support and worse supervision. Costly and irritating wasting my business time & therefore money.",1
287678,18-NOV-11,17-NOV-11,Abdulkarim,,en,76.64.44.159,nl.bellissimo@sympatico.ca,14009762,000000121294388,5,5,,5
287679,18-NOV-11,17-NOV-11,Sarra,,fr,67.68.208.20,d.joanne@sympatico.ca,14003542,000000121293480,1,1,"faire en sorte que mon Internet ne se débranche pas tout le temps.
Ce conseiller n,avait pas l,air de connaître son affaire.
J'ai dû le faire répéter souvent car je ne le comprenais pas. Accent et surtout trop bas.",3
287680,18-NOV-11,17-NOV-11,Med Ramzi,,fr,67.68.192.158,mapauz@bell.net,14008526,000000121303438,5,5,,5
287681,18-NOV-11,17-NOV-11,Sonia,,fr,69.159.90.198,rejeandlsl@sympatico.ca,14010804,000000121300578,5,5,rien d'autre à part diminuer ce que j'ai payé pour ne pas avoir la rapidité de mon contrat,5
287682,18-NOV-11,16-NOV-11,Bobbie-Jo,,en,216.46.23.74,vincegutta@sympatico.ca,14000510,000000121271378,4,4,Been a prefered customer why I have always to call and argue or ask for promotions or other.,3
287683,18-NOV-11,17-NOV-11,Gregorio,,en,24.141.27.131,sharon.j.anderson@sympatico.ca,14011810,000000121304442,5,5,"Keep doing what you are doing. Georgio was professional, well skilled, and patient. He communicated well, demonstrating good problem solving skills and when the extra step in address the computer issues.",5
287684,18-NOV-11,17-NOV-11,Habib,,fr,184.151.127.158,sp.jmm@sympatico.ca,14012074,000000121313431,1,1,Internet et la ligne de télefone.,
287685,18-NOV-11,17-NOV-11,Antony,,en,184.144.50.175,norm.gerow@sympatico.ca,14009794,000000121313409,3,5,I had difficulty understanding the assistants English.,4
287686,18-NOV-11,17-NOV-11,Ryan,,en,67.68.209.191,jatoodee@sympatico.ca,14006372,000000121301312,5,5,Nothing. In fact last time I complained about waiting time and this time I didn't wait at all. I'm very happy with your service. ,5
287687,18-NOV-11,17-NOV-11,Mohamed,,fr,69.157.148.81,rolandeyacoub@sympatico.ca,14011154,000000121312351,4,5,,4
287688,18-NOV-11,17-NOV-11,Keerthi,,en,70.26.51.84,vivianerich@sympatico.ca,14013002,000000121294001,5,5,nothing,5
287689,18-NOV-11,17-NOV-11,Eliena,,en,174.89.249.136,acotic@sympatico.ca,14001484,000000121305285,5,5,Nothing ,4
287690,18-NOV-11,17-NOV-11,Yves,,en,184.145.18.14,ghalligan@sympatico.ca,14005248,000000121294520,5,5,Nothing,5
287691,18-NOV-11,16-NOV-11,Gabriela,,en,174.88.83.120,Blackdarts@bell.net,13988494,000000121280562,5,5,"Showing me how to set up a second account through my office 2007 Gabriela did a tremendous job. 

Little note for number 4 question, I always recommend Bell for any service as I have mobility, internet & satellite only through Bell. 












",5
287692,18-NOV-11,17-NOV-11,Emmanuel,,en,70.26.172.232,jbmerrick@sympatico.ca,14006410,000000121309104,5,5,nothing,5
287693,18-NOV-11,17-NOV-11,Mehdi,,en,70.27.236.9,tonimail@sympatico.ca,14012712,000000121297740,5,5,Indeed he did his best to solve the problem,3
287694,18-NOV-11,16-NOV-11,Grace,,en,64.228.212.190,davevoyce6@bell.net,13991290,000000121272611,5,5,"Nothing,the rep was VERY helpful in assissting this old computer dummy through the steps to solve my problem.",5
287695,18-NOV-11,17-NOV-11,Robert,,en,74.12.116.137,samuel.z@bell.net,14011488,000000121297177,4,5,The last technician who resolved my case was a pro. keep those kind of people. they are good for your business.,5
287696,17-NOV-11,16-NOV-11,Ryan,,en,174.89.177.46,david.wilby@sympatico.ca,13991318,000000121276432,4,4,better deals,5
287697,17-NOV-11,15-NOV-11,Marouen,,fr,70.26.210.182,rogerlaurianne@sympatico.ca,13985930,000000121264886,5,5,,5
287698,17-NOV-11,14-NOV-11,Hadhemi,,fr,64.228.208.54,anitlaco@sympatico.ca,13967480,000000121223321,3,4,la dame me semblait impatiente.Merci,4
287699,17-NOV-11,16-NOV-11,Kevin,,en,174.92.15.71,rfgodelie@sympatico.ca,13998408,000000121281520,5,5,,5
288205,17-NOV-11,16-NOV-11,John,,en,70.26.41.251,herbandpat@bell.net,13993278,000000121272164,1,1,I have a hearing impairment hence I require a very clear phone connection and a technician that speaks accent free. During this call neither conditions were met. In fairness to the technician he tried but my hearing was just not up to par and I terminated the call. ,4
288206,17-NOV-11,14-NOV-11,Michael,,en,64.47.114.114,vinh.le@sympatico.ca,13975492,000000121231444,1,,Customer rep switch my existing internet plan from unlimited to limited and told me that I could use up to 195 GB per month.  When I get the confirmation it said 75GB per month.   DON'T LIE TO YOUR CUSTOMER (THEY WILL LEAVE),1
288207,17-NOV-11,16-NOV-11,Sana,,fr,65.92.164.93,huguettejolin@sympatico.ca,13993432,000000121273814,5,5,,5
288208,17-NOV-11,16-NOV-11,Andrea,,en,174.89.156.103,donmaur@sympatico.ca,13991706,000000121290635,5,5,Absolutely nothing.  I was delighted with the help provided.  The young lady should be complimented.,5
288209,17-NOV-11,16-NOV-11,Moses,,en,69.157.58.5,donevan@sympatico.ca,13991702,000000121272191,4,4,,5
288210,17-NOV-11,16-NOV-11,Mike,,en,69.157.127.7,tessa_bramcity@sympatico.ca,14000040,000000121270828,3,3,no comment.,4
288211,17-NOV-11,16-NOV-11,Sowjanya,,en,174.89.61.72,gmartel0102@bell.net,13992912,000000121281187,5,5,It was quite routine for your rep.and there was nothing better that she could have done in this regard.,5
288212,17-NOV-11,16-NOV-11,Mario,,en,70.49.4.120,wdukes@sympatico.ca,14000650,000000121268256,5,4,,5
288213,17-NOV-11,16-NOV-11,Ralph,,fr,70.51.44.222,michelboutin2@bell.net,13996628,000000121275878,4,4,,3
288214,17-NOV-11,16-NOV-11,Maryssa,,en,174.89.25.226,tonyabdo@sympatico.ca,14000226,000000121278606,4,4,Tell me in advance of the option to buy more Gig,5
288215,17-NOV-11,16-NOV-11,Ridha,,fr,76.69.96.162,raymond_depratto@sympatico.ca,13998264,000000121276821,5,5,Rien de plus.,4
288216,17-NOV-11,16-NOV-11,Lila,,en,70.51.154.122,s-ma@sympatico.ca,13998888,000000121278337,3,3,,3
288217,17-NOV-11,16-NOV-11,Ameer,,en,184.147.115.190,ajbeal@sympatico.ca,13988920,000000121275317,5,5,"The one thing that could have been done better was that (we felt) our Internet problem could have been resolved sooner.  Although the two Bell reps we spoke with early in the day did their best in trying to assist us with our Internet problem, they were not able to get it resolved.  The Internet problem was forwarded on to other Bell personnel after which we did receive a return phone call advising that nothing could be found.  They advised they would keep an open ticket on it.  That evening, we called back and a female rep investigated further into the open ticket on our problem and was able to resolve the problem - through performing a technical procedure at her end and by assisting us in performing some tasks on our home computer.  Together, it worked, and we once again had Internet access.  This female rep was an excellent contact and we were very happy with her dilegency in assisting us fix an ongoing Internet problem.  She was obviously very knowledgeable and was extremely cordial to us throughout the process.  ",5
288218,18-NOV-11,17-NOV-11,Ahmed,,en,184.147.128.122,waxliaison@bell.net,14013092,000000121302207,5,5,,5
288219,18-NOV-11,17-NOV-11,Haricharan,,en,70.52.182.209,paul.guerin1@sympatico.ca,14010100,000000121301008,4,2,,3
288220,18-NOV-11,17-NOV-11,Stephane,,en,70.26.151.223,nproulx002@sympatico.ca,14009837,000000121302051,3,4,"The first person I talked too was very nice, as for the second guy, he was a little too cocky for my taste.  This is why I called him a jerk at the end of our conversation.",3
288221,18-NOV-11,17-NOV-11,Arun,,en,67.68.38.183,anthonyscaglione@sympatico.ca,14001942,000000121314329,4,4,Have the rep. speak slower because he had a very thick accent.,4
288222,18-NOV-11,17-NOV-11,Ronald,,en,76.69.35.111,smach3@sympatico.ca,14011992,000000121296943,5,5,,5
288223,18-NOV-11,17-NOV-11,Melissa,,en,69.158.174.29,mrubeli@sympatico.ca,14009512,000000121302623,4,4,reduce the waiting time for authorizations.,4
288224,18-NOV-11,17-NOV-11,Ruth,,en,76.64.73.116,gailplogan@bell.net,14005086,000000121306878,4,5,Better command of the English language - it was difficult to understand the tech support person sometimes during the call,4
288225,18-NOV-11,17-NOV-11,Hakim,,fr,65.93.128.162,cagaudreault@sympatico.ca,14002826,000000121314625,5,5,rien de plus,5
288226,18-NOV-11,17-NOV-11,Med amine,,fr,70.26.238.186,dianevalin@sympatico.ca,14004014,000000121309331,5,5,,4
288227,18-NOV-11,17-NOV-11,Ryan,,en,69.159.23.149,kouma@sympatico.ca,14007582,000000121299166,5,5,It was so refreshing to deal with a rep who knew what he was talking about.  Ryan was the person I was transferred to after talking to a rep from the Philipines who couldn't answer any of my questions.  It would be nice to have a 'Ryan' everytime a customer called 310-Bell.,5
288228,18-NOV-11,17-NOV-11,Diego,,en,70.24.183.114,tdow@sympatico.ca,14012500,000000121312525,5,5,Nothing. It was just fine as is.,5
288229,18-NOV-11,17-NOV-11,Mariem,,fr,174.93.164.42,belisle@sympatico.ca,14002344,000000121293136,4,3,J'ai un problème (Outlook user profile) pour implanter une synchronisation automatique de mon livret de contacts entre mon BB et ordinateur. L'employé n'a pu résoudre le problème technique et m'a suggéré dans une première étape de ré-installer le BB Messager Software sur mon ordinateur et de faire un 'reset' complet de mon téléphone BB. C'est peut-être la seule façon logique de résoudre le problème ou d'investiger le problème. Mais un peu inquiètant pour moi car j'ai peur de perdre des données dans l'exercise. Merci,5
288230,18-NOV-11,17-NOV-11,Mahender,,en,70.53.96.168,gkmasse@sympatico.ca,14005362,000000121295343,1,2,get people that i can understand. their accent is so strong i can not under stand them. also i am still having the same problem. i pay alot of money to bell and it does not work all the time.,1
288231,18-NOV-11,17-NOV-11,Sharmila,,en,64.231.21.168,marthan@sympatico.ca,14008776,000000121300354,5,4,"i have to say that the Tech support that I got was excellent.  everything resolved easily.  HOwever what I continue to  not understand is why My email must stop working before I am aware that it is time to change my password.  I have gone through this on several occasions and no one before yesterday told me that  I was required t change my passowrd on an annual basis the only way I know is when my email asks for a password and so i try it several times to no avail not aware that it needs changing until I phone Bell and get it changed.  HAveing stuck wiht Bell and continued as a csutomer wiht Bell trhouhgt my email and internet service I am greatly disappointed that someing has to be broken instead of a proactive email to say that it is time t change my password.

Thank you",3
288232,18-NOV-11,17-NOV-11,Ayesha,,en,70.26.132.229,garnicks@sympatico.ca,14005092,000000121298507,5,4,,5
288233,18-NOV-11,17-NOV-11,Afroze,,en,69.159.1.169,lorneandbernice@sympatico.ca,14008152,000000121296612,1,1,"After talking to your rep. I again tried
to open a attachment on line and again was unable had to shut down completely
to use my computer on line.",
294452,28-NOV-11,27-NOV-11,Josue,,en,67.71.20.89,mikeandjan83@sympatico.ca,14121470,000000121522003,5,5,"Absolutely nothing! Josue was very professional, knew how to solve the problem, was very patient with me when I asked him to repeat his instructions... and his communication skills were excellent.  I have been a Bell customer for 40+ years and Josue provided the best service of all the times I had a phone/computer issue.  Thank you,Joshue!",5
294453,30-NOV-11,29-NOV-11,Rebello,,en,70.24.151.209,bert.jean.c@sympatico.ca,14138544,000000121572105,4,4,,5
294454,30-NOV-11,29-NOV-11,Serina,,en,70.29.124.25,townsonfamily@sympatico.ca,14149950,000000121573421,5,5,,5
294455,30-NOV-11,29-NOV-11,Jeffery,,en,216.129.211.29,tmkerr73@sympatico.ca,14149866,000000121575335,2,2,"Have a more direct solution, instead of the 15 steps of what is going to happen, the what if scenarios and explainations of how it's going to be ""very frustrating"" to get a hold of someome.",1
294456,30-NOV-11,27-NOV-11,Ruth,,en,65.92.76.4,g.jain@sympatico.ca,14119114,000000121517605,5,5,the length of validation was a bit too lengthy which was a bit annoying!,5
294457,30-NOV-11,24-NOV-11,Salma,,en,24.230.224.150,pascal_michaud@sympatico.ca,14092650,000000121462553,2,,n'ayant pas de contrat avec vous pour l'internet je ne vois pas pourquoi je suis obliger de payer une pénalité de 1 mois (aprox 42$) pour arrêter le service internet...moi payer pour rien ça me plait pas du tout.....peut-etre pour Bell 42$ ce n'est pas élevé mais pour moi c'est 4 heures d'ouvrage....alors c'est pour cela que je ne vais pas recommander vos services...,
294458,30-NOV-11,29-NOV-11,Arselene,,fr,70.30.176.194,hervelapointe@sympatico.ca,14142362,000000121567738,2,3,,3
294459,30-NOV-11,18-NOV-11,Jessica,,en,70.55.37.102,eugene002@sympatico.ca,14017542,000000121332383,1,1,Just send me a new modem like I asked,2
294460,30-NOV-11,29-NOV-11,Cindy,,en,64.229.97.86,RAGOONANAN@sympatico.ca,14137234,000000121561078,4,4,,4
294461,30-NOV-11,29-NOV-11,Mitchell,,en,70.31.2.26,fabiog@sympatico.ca,14141194,000000121564479,5,4,"more customer service representatives like Mitchell.  Friendly, informative, and polite. I was very pleased with his help,understanding as well as the end result  
",5
294462,30-NOV-11,29-NOV-11,Hedi,,fr,216.218.29.201,rmironpichet@sympatico.ca,14147958,000000121560840,5,5,,5
294463,30-NOV-11,29-NOV-11,Edgar,,en,184.146.139.205,santro@sympatico.ca,14148584,000000121577231,5,5,Shorten waiting time.,5
294464,30-NOV-11,29-NOV-11,Ashley,,en,174.94.85.210,g.gavita@sympatico.ca,14141504,000000121562553,4,4,---,4
294465,30-NOV-11,17-NOV-11,Ruth,,en,174.89.53.6,chucknwilliams@sympatico.ca,14003214,000000121297223,4,3,Re-connected my D-Link wirerless conection which was lost when I changed my sympatico password. Ruth did her best to try to do the later but was unable to get my wirerlss working again and suggessted I would have to contact D-Link for help.,3
294466,30-NOV-11,29-NOV-11,Kylie,,en,174.95.66.120,acoats@bell.net,14137426,000000121555631,5,4,It would have been better if there had been no over charge on my bill,4
294467,30-NOV-11,29-NOV-11,Nischal,,en,70.48.56.17,themoneypennys@sympatico.ca,14149724,000000121559087,5,5,"The volume on the phone line from the OLS representative was low. Slightly higher volume would have been better.
The volume on the OLS Tech support wass good.",5
294468,30-NOV-11,29-NOV-11,David,,en,184.147.20.27,mnewall@sympatico.ca,14146160,000000121560885,5,5,Less time waiting for a representative.,5
294469,30-NOV-11,29-NOV-11,Claudia,,en,70.51.223.251,frenyk@sympatico.ca,14141454,000000121575744,2,2,Seem to be having ongoing internet down time problems on and off recently but can't seem to get the matter properly resolved.,3
294470,30-NOV-11,29-NOV-11,Mahender,,en,65.93.102.86,mazbdt@bell.net,14145666,000000121569442,3,2,,4
294471,30-NOV-11,29-NOV-11,Ashwini,,en,65.92.70.147,lingl3@sympatico.ca,14144766,000000121571575,4,5,,
294472,30-NOV-11,29-NOV-11,Nicole,,en,184.144.180.43,chiburi@sympatico.ca,14139394,000000121566151,4,4,charrge me LESS!,4
294473,30-NOV-11,29-NOV-11,Eric,,en,65.95.43.196,m.c.granger@sympatico.ca,14145128,000000121565270,5,4,,5
294474,01-DEC-11,29-NOV-11,Pau,,en,174.95.98.106,annehenderson1@sympatico.ca,14137962,000000121559552,5,5,Eliminate the cap on downloads,3
294475,01-DEC-11,25-NOV-11,Dennis,,en,70.24.207.128,davatz@sympatico.ca,14098758,000000121481721,4,4,,5
294476,01-DEC-11,29-NOV-11,Ricardo,,en,174.92.139.133,tzubernick@sympatico.ca,14150072,000000121576705,4,3,,4
294477,01-DEC-11,30-NOV-11,Alicia,,en,216.191.44.99,kebbelfamily@sympatico.ca,14157534,000000121601248,2,4,"I was on the phone on hold for over one hour to speak to three different people. At the end of the day, Allysha (not sure of spelling) was very helpful, but she was dealing with a very frustrated client. She managed herself very well. I could not understand why two other customer service people were able to have discussions with me based on my phone number alone when Alysha had to have an account number, which I did not have handy at the time... The reason for my call was to determine whether or not it was worthwhile to stay with BELL when other companies had better offers, and I came out of the experience happier, but still not entirely convinced I will be a long term customer with you.",2
294478,01-DEC-11,30-NOV-11,Mohammed,,en,74.12.249.29,edcaldwell@sympatico.ca,14154564,000000121593583,5,5,,5
294479,01-DEC-11,29-NOV-11,Wissem,,fr,70.53.136.252,ghislaine.charest@sympatico.ca,14141780,000000121566798,4,4,,4
294480,01-DEC-11,30-NOV-11,Badreddine,,fr,70.51.200.162,albert.bastarache@sympatico.ca,14151472,000000121595839,5,5,,5
294481,01-DEC-11,30-NOV-11,Nejib,,fr,76.64.109.70,pierclair@sympatico.ca,14160740,000000121593925,5,4,,5
294482,01-DEC-11,30-NOV-11,Jason,,en,174.88.168.205,gerard.byrne@sympatico.ca,14155392,000000121583253,5,5,"I was very happy with Jason's help and great attitude, however, when I received the transaction summary, I noticed one of the discounts he offered was not listed. I had to call back today, and nothing had been applied to my TV account ($20 discount per month was to be applied) so I had to do it all over again with Shane(?) #EY02621.",3
294483,01-DEC-11,30-NOV-11,Max,,en,184.144.20.139,cactuss@sympatico.ca,14152832,000000121584065,5,4,"The previous day your man ""Lane"" lied big time to me. ""Lane"" said on line to me and I kept a written copy of his words, that all Ontario would have access to Fibe Internet by the end of December 2011. Nonsense says ""Max"". It would be nice, John Watson, if your staff could get their act together. We want Fibe Internet.....NOW.",4
294484,01-DEC-11,30-NOV-11,Nawel,,fr,67.68.110.26,viauc@sympatico.ca,14163454,000000121583100,4,3,"Les explications étaient bonnes, mais il faut faire répéter souvent car la personne parle beaucoup trop vite pour des personnes moins initées à l'informatique.
",4
294485,01-DEC-11,30-NOV-11,Nirupa,,en,69.156.77.102,theattics@sympatico.ca,14162966,000000121581702,5,2,"Offered me the same package discount I was receiving until September of 2011.
Being retired we are on a fixed income
it will become more difficult to keep our comunication tools if rates keep going up and up.

Jean-Marc and Susan Grenier ",2
292928,29-NOV-11,28-NOV-11,Mohamed Tammem,,fr,67.68.180.195,pierre_dumont_69@sympatico.ca,14133780,000000121526195,1,1,être servie par quelqun que l'ont comprend ce qu'il dir,1
292929,29-NOV-11,28-NOV-11,Ricardo,,en,76.69.115.252,andreaoakes@sympatico.ca,14124702,000000121551001,4,4,nothing,5
292930,29-NOV-11,28-NOV-11,Anah,,en,74.12.48.150,wgempey@sympatico.ca,14136652,000000121540441,5,5,Offer higher speed in my area. A technical comment not about agent.,4
292931,29-NOV-11,28-NOV-11,Wafa,,en,70.27.177.135,mjacques@bell.net,14132678,000000121527070,5,5,nothing the representative I talk to was courteous polite and straight to the point,5
292932,29-NOV-11,28-NOV-11,Christianne,,en,24.235.112.50,m.fagan@sympatico.ca,14131642,000000121524842,4,4,,4
292933,29-NOV-11,25-NOV-11,Alun,,en,184.4.249.239,carlrae@bell.net,14097888,000000121487693,5,4,Our question had to do with the bill.  We felt it was too high at this time. It was resolved just fine.,4
292934,29-NOV-11,28-NOV-11,Dawood,,en,67.68.255.55,hcellis@sympatico.ca,14129018,000000121538580,4,4,It was handled well.,4
292935,29-NOV-11,28-NOV-11,Niyaz,,fr,174.88.179.228,meitin@sympatico.ca,14132344,000000121550232,5,5,satisfait,5
292936,29-NOV-11,28-NOV-11,Jeanette,,en,184.145.33.61,tonynou@sympatico.ca,14136270,000000121539624,5,5,,5
292937,29-NOV-11,28-NOV-11,Karla,,en,184.146.157.23,gord.baird@sympatico.ca,14128720,000000121550369,5,5,Great as it was,5
292938,29-NOV-11,28-NOV-11,Anis,,fr,184.145.177.241,mcmahon.h@sympatico.ca,14132292,000000121526043,5,4,,5
292939,29-NOV-11,27-NOV-11,Sharmila,,en,67.71.1.217,rustdeye@sympatico.ca,14122616,000000121520238,3,2,"The person helping me was polite and friendly. The problem, apparently, was with her 'equipment'. She was unable to reset the password for an inactive Bell mail account, so the account remained inactive. The problem was solved the next day by someone else.
",4
292940,29-NOV-11,25-NOV-11,Matthew,,en,174.91.115.29,taras.rodak@sympatico.ca,14107112,000000121488128,5,5,,5
292941,29-NOV-11,28-NOV-11,Carolina,,fr,76.70.63.81,atem@sympatico.ca,14124976,000000121529964,,,je n'ai pas placé d'appel chez vous le 28 nov mais c'est bien un Marc qui m'a contacté par téléphone pour savoir si j'étais satisfaite et expliquer le sondage ,3
292942,29-NOV-11,28-NOV-11,Tony,,en,74.198.165.99,janinemorin@bell.net,14129644,000000121530325,4,4,,4
292943,29-NOV-11,28-NOV-11,Carlos,,en,74.198.165.99,janinemorin@bell.net,14129646,000000121528065,4,4,,4
292944,29-NOV-11,28-NOV-11,Jamila,,fr,76.69.229.4,guy_gosselin@sympatico.ca,14128884,000000121525799,5,5,,5
292945,29-NOV-11,28-NOV-11,Aqeel,,en,184.151.63.216,kmvaughan1@sympatico.ca,14130820,000000121527644,5,5,Nothing,5
292946,29-NOV-11,24-NOV-11,Gilberto Jose,,en,67.70.207.128,aj.whitman@sympatico.ca,14084464,000000121469059,4,3,I have been having intermittent internet service for the past 2 weeks and yet I am still charged the full price.   The internet was dropping signal every day for the past few weeks.  I do not know if the root cause has been determined as your technicians never tell us what the real problem is.   Bell needs to improve service reliability to their customers.,3
292947,29-NOV-11,28-NOV-11,Brent,,en,64.229.97.206,amnsilsabry@sympatico.ca,14124652,000000121549836,5,4,,4
292948,29-NOV-11,28-NOV-11,Tony,,en,70.53.74.42,rkeutsch@sympatico.ca,14134404,000000121536378,4,4,It was good,4
292949,29-NOV-11,28-NOV-11,Carolina,,en,204.101.237.139,marandjenn@sympatico.ca,14131816,000000121539905,4,4,,1
292950,29-NOV-11,28-NOV-11,Suraj,,en,70.31.59.92,rluetchford@sympatico.ca,14134416,000000121539518,5,5,,5
292951,29-NOV-11,28-NOV-11,Fairin,,en,184.147.16.137,ustrandholt@sympatico.ca,14136386,000000121531191,5,5,,5
292952,29-NOV-11,28-NOV-11,Houssem,,fr,74.15.207.2,tardieuhuguette@bell.net,14135970,000000121530963,2,2,"comment  faire  a  ma  demande
",5
292953,29-NOV-11,17-NOV-11,Kamel,,fr,69.157.132.96,p-mariepm@sympatico.ca,14009958,000000121298181,2,2,"On s'est mal compris.Aujourd'hui, on n'a encore le même problème. On ne peut recevoir tous les courriels",
292954,29-NOV-11,28-NOV-11,Oussama,,fr,174.88.182.33,lanjac01@sympatico.ca,14131036,000000121532373,3,1,Faire en sorte que mon service internet fonctionne sans interruptions.,3
292955,29-NOV-11,28-NOV-11,Frank,,en,70.26.48.18,patpaterson333@bell.net,14133454,000000121550462,1,1,Have someone I could understand,1
292956,29-NOV-11,28-NOV-11,Serge,,en,174.119.76.95,rhwoon@sympatico.ca,14134286,000000121525765,1,2,transferred calls (at least five) over an hour to repeat the nature of the request to all five operators. A complete disconnected and uncoordinated effort at customer service. The reason that I have discontinued services with Bell. This is also the second time that I have replied to this survey. It seem as though Bell does not even handle this transaction effectively.,1
292957,30-NOV-11,29-NOV-11,Gloria,,en,69.158.183.29,erinsole@sympatico.ca,14141078,000000121571576,5,5,NOT direct me to India first.,5
292958,30-NOV-11,29-NOV-11,Lise,,fr,67.71.181.66,conrad.caron@sympatico.ca,14139692,000000121559890,4,4,"Le service n'est pas terminé, un technicien va passer. Opinion à suivre.",4
292959,30-NOV-11,29-NOV-11,Moez,,fr,184.148.244.221,lou.leduc@sympatico.ca,14144940,000000121562467,4,5,,4
292960,30-NOV-11,29-NOV-11,Andy,,en,65.95.109.90,hualstewart@sympatico.ca,14142496,000000121559490,5,5,There was nothing that you could have done any better the men on the phone were very understanding of my problem and fix the problem in a reasonable time . Thank you all for the great service. Allan,5
292961,30-NOV-11,29-NOV-11,Grant,,en,67.71.82.142,valery001@sympatico.ca,14150124,000000121569639,3,3,some communication between your staff is needed.  The Bell customer support agent had accurate TECHNICAL information that TWO tech agents did not!  That is basis information on how download and streaming affects consumption of gigs alllowed per month.  Get your facts right!,4
292962,30-NOV-11,29-NOV-11,Haythem,,en,76.67.143.101,lkempffer@sympatico.ca,14144842,000000121564178,5,4,hire canadians and have call centres in Canada.,4
292963,30-NOV-11,29-NOV-11,Nelly,,en,70.27.143.169,psfitt@sympatico.ca,14147416,000000121561841,5,5,,5
292964,30-NOV-11,29-NOV-11,Mokhtar,,fr,76.67.91.60,jackay@sympatico.ca,14142818,000000121567179,5,4,,4
292965,30-NOV-11,29-NOV-11,Baltharaj,,en,184.145.32.54,macodispoti@sympatico.ca,14145196,000000121566070,4,4,,5
292966,30-NOV-11,29-NOV-11,Mohamed,,fr,174.95.189.199,tk.kuko@sympatico.ca,14149840,000000121563788,5,5,non,5
292967,30-NOV-11,29-NOV-11,Temsu,,en,50.101.141.158,david.hodd@sympatico.ca,14140132,000000121568980,5,5,everything worked out thanks very much .,5
292968,30-NOV-11,28-NOV-11,Sandra,,en,74.14.146.146,jack.stryde1@sympatico.ca,14129518,000000121542165,4,4,,5
292969,30-NOV-11,29-NOV-11,Arselene,,fr,70.30.176.194,hervelapointe@sympatico.ca,14142364,000000121565735,5,5,,5
293469,28-NOV-11,27-NOV-11,Sebastien,,en,174.92.49.106,pixtureskk@sympatico.ca,14122038,000000121514430,5,5,"Basically nothing, the Customer Service rep, Sebastian, took my situation to its logical resolution, my compliments to him, I can now relax about it.",5
293470,28-NOV-11,27-NOV-11,Ashwini,,en,70.49.173.163,kmar-t@sympatico.ca,14120504,000000121517776,5,5,,5
293471,28-NOV-11,27-NOV-11,Jose,,en,184.146.120.150,bastien2@sympatico.ca,14117566,000000121512549,5,5,,5
293472,28-NOV-11,27-NOV-11,Alonia,,en,70.55.2.40,epe@sympatico.ca,14118848,000000121516974,4,5,Nothing....everything was handled quickly and politely.,5
293473,28-NOV-11,27-NOV-11,Mahesh,,en,76.64.194.243,katt1@bell.net,14120378,000000121520239,5,5,,5
293474,28-NOV-11,27-NOV-11,Mohammed,,en,65.92.234.207,frosty0440@sympatico.ca,14119098,000000121512712,3,2,,
293475,28-NOV-11,27-NOV-11,Neila,,fr,70.53.21.251,lucalalonde@sympatico.ca,14120902,000000121518420,4,4,Nous attendons le cable de Bell pour l'internet.  A ce moment nous allons pouvoir évaluer si le tout fonctionne.,5
293476,28-NOV-11,27-NOV-11,Fatma Sawcen,,en,70.52.29.156,wilsonme@sympatico.ca,14123702,000000121518739,5,5,,5
293477,28-NOV-11,26-NOV-11,Jessica,,en,184.144.65.193,ken_bev@sympatico.ca,14112548,000000121501273,2,2,keephe call service in canada,2
293478,28-NOV-11,22-NOV-11,Halima,,fr,174.95.224.100,jeanpierre.landry@sympatico.ca,14062672,000000121399065,1,1,Oui...en vous en tenant à ce qui avait été conclu par téléphone le 7 novembre.,1
293479,28-NOV-11,27-NOV-11,Tejaswvi,,en,70.51.174.89,teresa.maguire@sympatico.ca,14123242,000000121521203,5,4,,3
293480,28-NOV-11,27-NOV-11,Ricardo,,en,174.95.121.162,d_godin@sympatico.ca,14118310,000000121520045,5,5,he was  very patient and ubnderstandingas i am not computer smart,5
293481,28-NOV-11,24-NOV-11,Rowena,,en,70.48.167.103,mrsnj@sympatico.ca,14092116,000000121455027,4,4,ability to bypass your automatic question and answer period,4
293482,28-NOV-11,25-NOV-11,Umesh,,en,74.14.88.228,grant.geddes@sympatico.ca,14100466,000000121493385,2,3,Firstly it is extremely difficult to understand the technical support reps who try to assist with your problem.  Secondly I was told a tech. would be available (2 days later) on Sunday between 8am-noon and given a confirmation nmbr.  Sunday afternoon I had to call only to be told a rep would not be attending that day.  However I was priority Nmbr 1 on Monday.I called late Monday morning to inquire again if I was on the list.  Fortunately a Tech did arrive and resolve my problem before noon.  I think Bell could do better in Customer relations by at least having the common courtesy to inform a customer that the Tech they were waiting for would not be attending as I cancelled other duties to await them.    ,3
293483,28-NOV-11,27-NOV-11,Padmanaban,,en,174.94.61.118,judi.bilodeau073@sympatico.ca,14120274,000000121513397,4,5,"Have someone from Canada, who talks English, to speak with...Sometimes your tects from other countries are very hard to understand..",5
293484,28-NOV-11,27-NOV-11,Mohamed,,fr,65.94.168.72,pariseaupierre@sympatico.ca,14121878,000000121522795,5,5,,5
293485,28-NOV-11,26-NOV-11,Manel,,fr,184.151.127.150,marcandredenis@sympatico.ca,14113364,000000121499190,4,4,,5
293486,28-NOV-11,27-NOV-11,Linda,,en,66.252.146.202,andrewwilson500@sympatico.ca,14117326,000000121516111,4,,"Problem was ""diagnosed"" as a failed modem, but no clarity/certainty on that - would have been good to be able to test modem in some way, either from my computer, or from your end through network.  As it stands, it is not entirely clear that modem is the problem, although you are sending me a new one anyway.  ",3
293487,28-NOV-11,26-OCT-11,Oscar Ernesto,,en,67.71.146.171,b.hargadon@sympatico.ca,13763492,000000120832218,5,5,,5
293488,28-NOV-11,27-NOV-11,Joseph,,en,76.65.128.110,michael.gonsalves@sympatico.ca,14121400,000000121523163,1,1,,1
293489,28-NOV-11,25-NOV-11,Harjeeth,,en,184.145.110.223,wayne.webster@sympatico.ca,14107750,000000121492481,4,4,,3
293490,28-NOV-11,27-NOV-11,Cara,,en,130.63.15.247,dexter.king@bell.net,14118488,000000121514358,3,3,Should have been able to match competitor's pricing. Reduce wait customer wait times.,3
293491,28-NOV-11,27-NOV-11,Jose,,en,70.49.21.32,treehse@sympatico.ca,14123444,000000121516084,4,4,,4
293492,28-NOV-11,24-NOV-11,Sajid,,en,208.97.70.195,lucille008@sympatico.ca,14090908,000000121471882,5,5,Excellent work,5
293493,28-NOV-11,23-NOV-11,Jamel,,fr,70.53.179.140,fturgeon@bell.net,14075138,000000121435425,4,4,rien,4
293494,29-NOV-11,28-NOV-11,Mohamed,,fr,67.71.71.155,jocelynebellemare_64@sympatico.ca,14130126,000000121533792,3,2,"trop de pertes de temps, faites le 1, faites le 2 faites le 3, faites le 4 trop de service au bout de la ligne, personne ne sait ou te diriger une vraie perte de temps",1
293495,29-NOV-11,28-NOV-11,Houssemeddine,,fr,67.68.176.160,r_pilon@sympatico.ca,14134018,000000121535843,4,4,,4
293496,30-NOV-11,29-NOV-11,Juliio,,en,174.92.113.119,tedp1@bell.net,14149616,000000121571038,4,5,,5
293497,30-NOV-11,29-NOV-11,Raj,,en,70.49.20.209,kheubner@sympatico.ca,14144172,000000121562846,5,4,All my concerns were resolved so nothing further was required,5
293498,30-NOV-11,28-NOV-11,Jamie,,en,74.14.89.12,rickbradshaw@sympatico.ca,14134347,000000121550395,5,5,nothinhg,5
293499,30-NOV-11,17-NOV-11,Sam,,en,174.91.95.77,june.w@sympatico.ca,14007154,000000121308359,4,4,"Sam was helpful, polite and came up with a cost saving for me - so this question is not applicable at this moment.  I'm waiting to see my reduced internet charge changes on my Bell bill before offering any other opinion at this time.",4
293500,30-NOV-11,29-NOV-11,Rym,,fr,66.131.137.79,lafleursteve@sympatico.ca,14144406,000000121563997,3,4,,3
293501,30-NOV-11,29-NOV-11,Darwin,,en,69.158.18.57,jnlyons@sympatico.ca,14143452,000000121576162,5,5,"Darwin (344030)resolved my issues and was very professional, knowleadgeable, patient and courteous.  We did get disconnected towards the end of the service call.  Perhaps in future, when a client gets disconnected, the technician or a rep can call back to ensure the issue is resolved completely.",4
293502,30-NOV-11,29-NOV-11,Mario,,en,65.92.15.215,arlanddunn@sympatico.ca,14138060,000000121563952,2,1,"listen to the customer before going to the standard fixes.
issue is still not resolved",2
293503,30-NOV-11,26-NOV-11,Justin,,en,76.68.81.140,smarwick@sympatico.ca,14115858,000000121500870,5,5,Nothing,5
293957,29-NOV-11,28-NOV-11,Lor,,en,74.14.32.44,pat.bil@sympatico.ca,14133414,000000121529295,5,4,The only thing I wish would have been that the problem would have been resolved the first time I complained.,5
293958,29-NOV-11,28-NOV-11,Nikitha,,en,74.14.32.44,pat.bil@sympatico.ca,14133416,000000121529823,5,4,,5
293959,29-NOV-11,24-NOV-11,Nejib,,fr,70.53.186.142,montoyavignola@bell.net,14092042,000000121464516,4,4,,4
293960,29-NOV-11,27-NOV-11,Mark,,en,76.67.172.192,nick_kark@sympatico.ca,14121726,000000121520140,4,4,nothing was a very good experience,5
293961,29-NOV-11,28-NOV-11,Mohammed,,en,70.49.1.130,jforestell@bell.net,14129920,000000121538436,5,5,Nothing,5
293962,29-NOV-11,28-NOV-11,Diaraye,,en,74.198.164.206,l.waja@sympatico.ca,14130946,000000121538592,3,4,"She offered me some sport package program for 5 bucks per month, when I request an international package for the same amount this was denied.  I felt this was profiling. Why do immigrants have to pay more for their bundles when likely poorer???",3
293963,29-NOV-11,28-NOV-11,Loyda,,en,24.201.56.149,minticusflavius@bell.net,14132636,000000121533672,4,4,Performed the requested service the first time around. I called to follow up on Internet service that was supposed to have been already set up on the week-end..,3
293964,29-NOV-11,28-NOV-11,Partha,,en,76.65.36.51,marianne.taylor@sympatico.ca,14131888,000000121547675,5,5,,5
293965,29-NOV-11,28-NOV-11,Sergio,,en,69.158.172.199,isullivan@sympatico.ca,14129382,000000121542470,4,5,"The support was excellent and confirmed the reason to stay with Bell.

Thank you.",5
293966,29-NOV-11,28-NOV-11,John,,en,76.70.108.156,mgravelle2@sympatico.ca,14132428,000000121550124,5,5,,5
293967,29-NOV-11,24-NOV-11,Maxime,,fr,174.92.232.227,richard-boivin@sympatico.ca,14093446,000000121467585,1,1,On m'avait dit qu'un superviseur m'appelerait entre 24 et 48 heures et èa ce jour aucun suivi.,1
293968,29-NOV-11,27-NOV-11,Celine,,en,174.89.47.85,antoniettag@sympatico.ca,14108850,000000121511674,5,5,,4
293969,29-NOV-11,26-NOV-11,Nizar,,fr,67.71.95.243,lrchartrand@sympatico.ca,14113104,000000121501857,5,5,,5
293970,29-NOV-11,28-NOV-11,Katherine,,en,69.158.184.171,audrey.verhoog@sympatico.ca,14124990,000000121524678,4,4,,4
293971,29-NOV-11,16-NOV-11,Md Jihed,,fr,174.92.241.183,blantin@sympatico.ca,13989936,000000121281273,5,5,,5
293972,29-NOV-11,28-NOV-11,Diaraye,,en,174.88.42.184,jdjth@sympatico.ca,14129776,000000121530577,4,4,,4
293973,30-NOV-11,28-NOV-11,Sonia,,en,67.68.45.222,maureen.perkovic@sympatico.ca,14132202,000000121551515,5,5,,5
293974,30-NOV-11,28-NOV-11,Michael,,en,65.92.96.165,herman.rombouts@sympatico.ca,14129082,000000121526579,5,5,,5
293975,30-NOV-11,10-NOV-11,Stephanie,,fr,90.95.23.228,escudie@bell.net,13932160,000000121147332,1,1,"Je ne suis pas contente du tout car , l'erreur qui persiste depuis le 29-08-2011 concernant ma demande de cloture de compte . N'est à ce jour toujours pas faite (le 30-11-11)!!!! Malgré mon appel( de l'étranger) du 10 Novembre avec la référence mentionnée ci dessus.... Je viens encore de recevoir une facture .. Que d'Ailleurs je ne paierai pas. Je suis en attente que vous régliez cela le plus rapidement possible et de l'envoi du kit de cloture que le modem puisse vous être ré-envoyer. 3 mois après ma demande, mon compte n'est toujours pas fermé....",1
293976,30-NOV-11,29-NOV-11,Kanchumarthi,,en,184.148.64.236,joycliff@sympatico.ca,14143702,000000121573999,5,5,,5
293977,30-NOV-11,28-NOV-11,Nizar,,en,65.95.231.151,pierre534@sympatico.ca,14133776,000000121548117,5,5,Nothing,4
293978,30-NOV-11,29-NOV-11,Mohamed,,fr,76.67.189.118,b.cayen@sympatico.ca,14138256,000000121556657,1,3,Ecouter mon besoin et y répondre.,2
293979,30-NOV-11,29-NOV-11,Chantal,,en,184.147.18.51,elynneadams@bell.net,14141002,000000121572296,5,5,"nothing, as Chantal was excellent, better than the previous rep.,as she made sure I got the best deal & no mistakes were likely to occur",5
293980,30-NOV-11,26-NOV-11,Haricharan,,en,70.52.165.37,h.dorman@sympatico.ca,14111352,000000121497279,5,5,,4
293981,30-NOV-11,29-NOV-11,Mahender,,en,67.70.71.216,roninthevalley@sympatico.ca,14148132,000000121567645,4,4,I had trouble understanding Mahender's accent.,4
293982,30-NOV-11,29-NOV-11,Rudolf,,en,184.148.134.47,weavers2794@sympatico.ca,14150386,000000121559464,5,3,should have informed us as to the state of the internet when it went down.When I phoned at 11am it was just a temporay thing but when I phoned after 6pm operator then informed me that it was still down.Resolved around 8pm.Without service all day which put me back a days work.Not Exceptable,3
293983,30-NOV-11,29-NOV-11,Greg,,en,70.24.172.175,dlindsay4472@sympatico.ca,14140582,000000121558816,5,5,,5
293984,30-NOV-11,29-NOV-11,Amir,,fr,70.30.151.196,murielle.potvin@bell.net,14146386,000000121569251,1,1,,2
293985,30-NOV-11,29-NOV-11,Edwin,,en,70.48.229.93,irrus@sympatico.ca,14142676,000000121576024,4,4,,4
293986,30-NOV-11,29-NOV-11,Mathieu,,fr,184.145.188.238,m.roger@sympatico.ca,14145142,000000121554633,5,5,,4
293987,30-NOV-11,29-NOV-11,Lilian,,en,70.54.91.215,gilliank@sympatico.ca,14141824,000000121555439,4,5,"automatically give your long term customers your promotions, rather than increasing my bill by small increments every few months.  Long term customers should be rewarded for their loyalty and not charged extra for it.",4
293988,30-NOV-11,29-NOV-11,Sonia,,fr,76.64.239.166,leframbourin@sympatico.ca,14144570,000000121569556,3,4,Ça n'a pas rapport avec la personne qui m'a répondu.  J'aimerais que Bell offre le service de nous envoyer par courriel un avertissement lorsque nous allons dépasser notre limite de téléchargement sur internet ou notre limite de minutes permises d'appels longue-distance pour notre forfait de téléphone.,3
293989,30-NOV-11,28-NOV-11,Mike,,en,70.27.22.98,jsp16@sympatico.ca,14130390,000000121527977,1,1,"long wait times on hold, have all your representives properly informed, totally disappointed with having to constantly make sure im not paying more than I have to as a loyal long term Bell customer",1
293990,30-NOV-11,29-NOV-11,Shinoj,,en,70.29.68.227,s.kane@bell.net,14148370,000000121554884,5,5,"this was a good experience. overall I would say comparatively speaking Bell technical support is superior to that of Rogers

this survey is part of it. i believe you care   thank you ",4
293991,30-NOV-11,29-NOV-11,Ashfaq,,en,174.93.215.33,gailmontgomery@sympatico.ca,14141574,000000121569846,4,4,,4
293992,30-NOV-11,29-NOV-11,Ramzi,,fr,70.53.177.143,e.halle@sympatico.ca,14140812,000000121576095,4,5,Rien.,4
293993,30-NOV-11,29-NOV-11,Slah,,fr,76.68.165.56,mirpel@sympatico.ca,14146074,000000121569484,4,5,Pas grand-chose...,4
293994,30-NOV-11,29-NOV-11,Patricia,,en,70.48.51.179,h_boles6@sympatico.ca,14142162,000000121556835,5,4,Have the call center in CANADA!!!!,4
293995,30-NOV-11,29-NOV-11,Akrem,,fr,69.157.131.165,carolejean33@sympatico.ca,14139168,000000121572260,5,5,rien de plus. la gentillesse et l'aide que m'a apporté cette personne ( je n'ai pas son nom ) m'a entièrement satisfaite moi toute seule je n'y aurais pas arrivé à m'en sortir ,5
293996,28-NOV-11,24-NOV-11,Ana,,en,209.107.208.25,b.a.beavis@sympatico.ca,14085050,000000121469316,5,5,"No improvement needed !... very good service.
 ",5
294486,29-NOV-11,28-NOV-11,Charles,,en,70.29.108.173,mehta.texeira@sympatico.ca,14132340,000000121529572,4,5,"The initial cutomer service rep could have been more courteous.  Most reps seem to think that they should address customers on a first name basis; customers should be addressed in a more formal manner.",5
294487,29-NOV-11,28-NOV-11,Kira,,en,64.231.167.103,craig.depauw@sympatico.ca,14126482,000000121547748,5,5,,3
294488,29-NOV-11,28-NOV-11,Orlando,,en,76.67.81.148,susan.allan@sympatico.ca,14135776,000000121539407,5,5,,5
294489,29-NOV-11,28-NOV-11,Brahim,,fr,184.151.127.128,michelle.thibault@sympatico.ca,14132514,000000121533362,5,2,Je ne sais pas,4
294490,29-NOV-11,28-NOV-11,Mathieu,,en,69.159.63.42,wendon62@sympatico.ca,14136636,000000121529899,5,4,,5
294491,29-NOV-11,28-NOV-11,Kumar,,en,70.50.104.111,babyrey222@bell.net,14125068,000000121530464,5,5,Nothing,5
294492,29-NOV-11,28-NOV-11,Suresh,,en,76.64.14.191,emandy@sympatico.ca,14127694,000000121542174,5,5,,5
294493,29-NOV-11,25-NOV-11,Alexander,,en,76.64.73.192,woodtke@sympatico.ca,14107888,000000121480490,5,5,nothing.........service was perfect,5
294494,29-NOV-11,28-NOV-11,Priya,,en,70.54.53.109,adporter@sympatico.ca,14124344,000000121531717,4,4,"The issue I had was due to a suspected virus ---- My Bell security service should have prevented it from getting through in the first place. It recognised it when the virus tried to connect out to the internet, however it did not catch it coming in.",4
294495,29-NOV-11,28-NOV-11,Kranthi,,en,70.49.50.146,laoi@sympatico.ca,14131038,000000121533488,5,5,This is in relation to your question number 4. I don't ever recommend stuff to people. ,1
294496,29-NOV-11,28-NOV-11,Diaraye,,fr,174.91.252.173,lugyl@sympatico.ca,14131556,000000121526643,4,4,On m'a répondu de façon à satisfaire ma demande mais je dois attendre ma prochaine facture pour voir si tout a fonctionné tel que promis. C'est pourquoi je ne peux dire ¨Totalement satisfait¨,4
294497,29-NOV-11,28-NOV-11,John,,en,74.12.150.161,ferial.r@sympatico.ca,14127994,000000121548979,1,1,Someone more knowledgable.,2
294498,29-NOV-11,28-NOV-11,Ronald,,en,174.92.161.133,clord01@sympatico.ca,14126364,000000121529413,5,5,,5
294499,29-NOV-11,28-NOV-11,Justin,,fr,70.50.45.68,philbrod@sympatico.ca,14133724,000000121531195,1,1,Quand on m'as transféré ne pas me laisser attendre 22 minutes avant de me faire carrément flusher sans avoir réglé mon problème.,2
294500,29-NOV-11,28-NOV-11,Stephanie,,en,206.73.104.35,mc.boorsma@sympatico.ca,14132252,000000121536791,4,3,"My inquiry seems to be resolved, but I asked my Bell Customer Care Representative (Stephanie) to send me an EMAIL detailing out what was discussed with prices for my records.  She agreed to do this but I have not rec'd an EMAIL with any detail about the new rates.",4
294501,29-NOV-11,28-NOV-11,Eduardo,,en,70.52.6.96,lbrebner@sympatico.ca,14131109,000000121549504,5,4,,5
294502,29-NOV-11,28-NOV-11,Jason,,en,174.88.54.57,bgwarren65@sympatico.ca,14125328,000000121528026,3,,fix our problem once and for all,4
294503,29-NOV-11,28-NOV-11,Arselene,,fr,76.69.192.153,sergecloutier_@sympatico.ca,14135130,000000121540855,3,3,Petite question.Pourquoi le message recu sur notre cellulaire au lieu du téléphone résidentielle et jamais demandé aucun changement. Obligé de vous rappeler à cause de vos erreur de coordination dans vos système.,3
294504,29-NOV-11,29-NOV-11,Allan,,en,184.148.60.192,gfonceca@sympatico.ca,14128528,000000121552257,5,5,,5
294505,29-NOV-11,25-NOV-11,Helmi,,fr,70.30.187.205,cloclo12@sympatico.ca,14098380,000000121476322,5,5,je n'ai rien a dire,5
294506,29-NOV-11,28-NOV-11,Twinx,,en,69.158.81.82,bflynn76@sympatico.ca,14125316,000000121526207,1,1,,1
294507,29-NOV-11,28-NOV-11,Mukesh,,en,70.29.13.21,cindy.kemp@sympatico.ca,14126262,000000121536484,5,5,"Nothing, it was great and the tech was very helpful.",5
294508,29-NOV-11,28-NOV-11,Alexandra,,en,64.229.83.106,terriplunkett@sympatico.ca,14136032,000000121552017,4,4,,4
294509,29-NOV-11,28-NOV-11,David,,en,216.209.123.56,torrie.bht@sympatico.ca,14136274,000000121526733,5,5,Even the connection was prompt - so all was really efficient & excellent.,5
294510,29-NOV-11,28-NOV-11,Med Aymen,,fr,67.68.201.167,lamirande226@sympatico.ca,14131014,000000121537309,5,5,"Rien de plus. Votre représentant fut à la hauteur. A la suite d'une batterie de tests, il a su découvrir la cause de mon problème. De fait, vous n'étiez pas en cause. Alors, il m'a très bien guidé
Merci beaucoup.",5
294511,29-NOV-11,28-NOV-11,Anis,,fr,184.145.152.195,agathe.labrecque@sympatico.ca,14124388,000000121528764,5,4,Nil,5
294512,29-NOV-11,28-NOV-11,Grace,,en,184.151.63.140,shannon.mcginnis@bell.net,14135210,000000121542367,4,4,I had to call back as the first call was dissconnected ,4
294513,29-NOV-11,19-NOV-11,Rodrigues,,en,74.15.3.91,mae.townsend@sympatico.ca,14032566,000000121355657,1,1,I AM TOTALLY DISGUSTED THAT HAD TO PAY BELL %50.00 AFTER USING YOUS FOR ALL THESE YEARS . IWILL BE CHECKING OUT OTHER SOURCES SOON MY CONTRACT IS UP                     JACQUELINE TOWNSEND,1
294514,29-NOV-11,28-NOV-11,Marc,,fr,67.70.25.102,ericm71@bell.net,14127754,000000121527254,4,5,Rien.,4
294515,29-NOV-11,26-OCT-11,Diana,,en,76.70.114.230,anitaj30@bell.net,13763210,000000120814306,4,4,"Bell should have processed the negotiated new internet rate as agreed upon in Sept. 2011--I was not pleased to see the old rate when I received the Oct 2011 bill; this required a second call to Bell to resolve the issue.",4
294516,29-NOV-11,28-NOV-11,Emna,,fr,70.26.188.251,j.loisell@sympatico.ca,14129444,000000121533941,5,4,,5
294517,29-NOV-11,28-NOV-11,Kumar,,en,70.51.178.113,Jerryws@bell.net,14124070,000000121536461,5,5,,5
294518,29-NOV-11,25-NOV-11,Jamel,,fr,70.48.110.195,depagi@sympatico.ca,14098980,000000121490006,5,5,Le temps d'attente trop long.,5
294519,29-NOV-11,27-NOV-11,Nayeem,,en,65.92.197.126,rblair2@bell.net,14122246,000000121518932,1,1,Reinstall our Email address you cut off without notice or good reason.Starting in June your double accounts and invoicing have been a mess to understand and now the excuse that a new acct number is the reason for the email cut off.Not accepted.,2
294520,29-NOV-11,28-NOV-11,Paolo,,en,65.92.78.235,jjacoby@sympatico.ca,14130024,000000121539349,3,3,Would be nice to speak someone who speaks and understands English,4
294521,29-NOV-11,28-NOV-11,Keerthi,,en,70.53.5.70,grantsandj@sympatico.ca,14128776,000000121539497,3,3,"I could barely understand your technician because of his very strong accent. He was very patient but it was stressful for both of us when I had to ask him to repeat things over and over.
",3
294522,29-NOV-11,28-NOV-11,Luis,,en,69.159.26.120,pepete@sympatico.ca,14133628,000000121528279,5,5,Nothing,5
294523,29-NOV-11,28-NOV-11,Makram,,fr,184.148.241.230,m.normandeau@sympatico.ca,14131658,000000121550718,4,4,aucune,5
294524,29-NOV-11,28-NOV-11,Meher,,fr,70.82.198.192,ferni.com@sympatico.ca,14128002,000000121525906,4,4,,3
294525,29-NOV-11,28-NOV-11,Firas,,fr,173.179.39.4,m.poirier25@sympatico.ca,14131660,000000121533142,2,,,
292970,29-NOV-11,28-NOV-11,Padala,,en,65.95.249.152,craymond002@sympatico.ca,14126488,000000121527708,3,2,"The first technician I talked to was very helpful although he couldn't do anything to help and so I had to talk to his supervisor,which I had to admit I wasn't very satisfied with...to start with,he wasn't the most informative...I waited on the line (apparently there was something wrong with the line)and then he said he would have to let me go and he would need to me call back...well I waited and waited and waited until I had to leave for my classes and he never bothered calling.I got home towards the end of the afternoon and there was no messages...Why wasn't there any follow-up?Why didn't he bother to call back?I was very frustrated as I knew I would I would have to go through the whole story AGAIN with someone new...It was such a waste of my time.
Thank God when I next called the gentleman couldn't have been nicer...Thank you to Shakeel(?)",3
292971,29-NOV-11,28-NOV-11,Loyda,,en,198.168.152.20,nurlan@sympatico.ca,14133240,000000121531528,5,3,,5
292972,29-NOV-11,28-NOV-11,Sarah,,fr,74.15.214.134,maurice_desjardins4@sympatico.ca,14132208,000000121535727,5,5,,5
292973,29-NOV-11,28-NOV-11,Moncef,,fr,76.69.111.33,helene.cadieux@sympatico.ca,14129054,000000121527391,5,5,,4
292974,29-NOV-11,28-NOV-11,Lisa,,en,174.88.3.163,gordon.middleton@sympatico.ca,14128730,000000121535918,4,4,"Bell NEVER  gets my billing correct on my Wireless, promises credits but I never get them.",1
292975,29-NOV-11,28-NOV-11,Ameer,,en,70.26.41.18,guy100@bell.net,14128880,000000121551430,5,5,just fine,5
292976,29-NOV-11,28-NOV-11,Jason,,en,184.148.151.154,bernd.hecke@sympatico.ca,14125270,000000121537182,4,4,,4
292977,29-NOV-11,28-NOV-11,Imen,,fr,69.159.116.3,d.l.beauchesne@sympatico.ca,14126616,000000121532932,4,4,,4
292978,29-NOV-11,28-NOV-11,Michael,,en,174.91.71.10,tagies@sympatico.ca,14135916,000000121528236,5,5,,4
292979,29-NOV-11,28-NOV-11,Kranthi,,en,70.51.160.101,r.n.macmillan@sympatico.ca,14133990,000000121539902,4,4,Speak louder,5
292980,29-NOV-11,28-NOV-11,Zef,,en,174.93.113.43,ugopin@sympatico.ca,14136366,000000121533647,5,4,It is frustrating to have to go through so many menus to finally get where you want to go - but it is better than the last time I had something that needed to be resolved so you are heading in the right direction.,4
292981,29-NOV-11,28-NOV-11,Houssemeddine,,fr,70.30.206.18,franlin@sympatico.ca,14128202,000000121528580,1,1,"Me retourner un modem COMME prévu au té-
léphone au début du mois de novembre et que je n'ai toujours pas reçu ???
J'ai fait hier une plainte à
relations.clients@bell.ca",1
292982,29-NOV-11,26-NOV-11,Jihed,,fr,174.93.244.123,jmleclerc2011@bell.net,14112130,000000121506625,3,3,"J'ai eu beaucoup de difficultés avec les différents équipements, mais avec le support de votre département de service à la clientèle,
, je crois que le tout entrera en ordre.
Je l'espère.",4
292983,29-NOV-11,28-NOV-11,Mohammed,,en,174.89.102.216,samon@sympatico.ca,14134950,000000121532063,5,5,"Service was excellent, with Mohammed being very patient and professional. She went all the way to provide me with top quality service. Bravo Mohammed and keep up the great work.",5
292984,29-NOV-11,28-NOV-11,Kevin,,en,74.14.0.13,margaret.payne@sympatico.ca,14131860,000000121531142,5,4,Nothing. Kevin was excellent in answering all my questions and was very patient in his explanations. ,5
292985,29-NOV-11,28-NOV-11,Kevin,,en,74.14.0.13,margaret.payne@sympatico.ca,14131864,000000121531781,5,5,"I have already answered your survey on Kevin.I believe Kevin had transferred me to your sales dept to talk to a lady ... I think her name was Merna? 
Merna was extremely helpful and solved my problem. She was also very informative and patient with my inqiries. ",5
292986,29-NOV-11,25-NOV-11,Wissem,,fr,184.148.250.17,gillpaquin@sympatico.ca,14100302,000000121482145,3,3,,4
292987,29-NOV-11,28-NOV-11,Sofiene,,fr,184.146.238.228,jorl.gregoire@sympatico.ca,14130282,000000121534775,5,5,"Si la salle d'écoute était mieux divisée, il serait plus facile au technicien de nous comprendre. Il y aurait moins de bruit ambiant surtout quand aux alentours du technicien sa parle très fort  Merci",5
292988,29-NOV-11,22-NOV-11,Mario,,en,64.231.21.165,humptech@sympatico.ca,14062026,000000121406951,5,5,It took some time getting to the right dept. but in the end all was resolved.,5
292989,29-NOV-11,28-NOV-11,Gavin,,en,76.70.76.17,barbbart.caron@sympatico.ca,14125124,000000121541936,5,5,Gavin did a great job. I do however wonder why and when you send out these surveys. In the past 2 days I've had terrible service with 2 previous reps using your chat services and never received a survey about those chats? It seems to me that you only send out a survey request when a customer seems satisfied with the rep?,5
292990,29-NOV-11,28-NOV-11,Mohamed,,fr,174.92.169.80,fafardgisele@sympatico.ca,14127886,000000121537138,4,4,,5
292991,29-NOV-11,21-NOV-11,Gautham,,en,70.53.42.28,mcmahon.realestate@sympatico.ca,14051770,000000121369377,5,5,,5
292992,29-NOV-11,28-NOV-11,Juan Carlos,,en,174.89.56.55,janiceperry@bell.net,14129640,000000121525211,5,4,,4
292993,29-NOV-11,29-NOV-11,Nagender,,en,74.14.147.54,ron1066@sympatico.ca,14134590,000000121552332,5,5,"Every aspect of this conversation was perfect, polite, solved my problem, went above and far beyond to help me.  Please let Nagender know how pleased I am.
Ron",5
292994,29-NOV-11,28-NOV-11,Oscar Ernesto,,en,76.71.90.24,marycmulder@bell.net,14132132,000000121536129,5,5,Everything was fine.,5
292995,29-NOV-11,28-NOV-11,Karthika,,en,184.147.5.85,slaters@sympatico.ca,14135404,000000121524197,3,1,"Good english.
Tech support sees problem (bell line issue) and forwards to 2nd tier support, who sees problem, and says will fix or notify office to fix, and get back to me in 24 hours.  this has happened twice now and no fix and no call back.  This ticket and ticket 9500768.  filed another ticket this a.m. for same problem. #9545279.  They will send a service tech to my street Saturday Dec. 3 morning.  doesn't make sense.  ALL your agents see problems on the line and id that the issue is with the bell service in my area.  but the problem only happens (no DSL connection) on weekday mornings from about 06:30-08:00 a.m.",2
292996,29-NOV-11,27-NOV-11,Allan,,en,76.69.152.106,sbautista12@sympatico.ca,14122748,000000121523142,4,4,,4
292997,30-NOV-11,29-NOV-11,Andrea,,en,12.233.37.194,s.baker1@sympatico.ca,14148324,000000121571766,1,2,fix the issue of slow speed of internet,1
292998,30-NOV-11,29-NOV-11,Rym,,fr,76.71.178.21,huguetteg47@sympatico.ca,14142528,000000121557587,3,2,"répondre mieux a mes questions. ou me passer quelqu'un d'autre, quelqu' un de plus haut, ",3
292999,30-NOV-11,29-NOV-11,Sudheer,,en,184.147.59.195,bl.zeni@sympatico.ca,14138684,000000121554938,5,5,"The technician that you sent was very professional, I do think that no improvement is required.  Today our phone line is not working, what happened?",5
293504,28-NOV-11,27-NOV-11,Mohammed,,en,70.48.161.110,paul.wilker@sympatico.ca,14121916,000000121523147,5,5,"I called before 10:30 and spent almost 45 minutes with a technician, who told me the problem was probably the modem  and that i would have to hook up my modem with to my tower with an ethernet cord, but the modem would only work in one phone jack totally away from my 2 computers, so we couldn't even do anything to check it, but he told me I could call the office to ask for a new modem and that it could take 3-5 business days to receive a new one or get an ethernet cord and try and resolve the isssue, which i did at 10:30 only to find again the modem wouldn't work in any jacks close to the computer because only one had been set up as that and bell had no record of that either. The second person at 10:30 did not once hesitate to send out a repair man the next day.  I just feel that I should not have to spend 2 to 2 1/2 hours on the phone to get a repair person.  You also need to have English speaking people to help you with the technical problems when you call in, alot of the people you have working there are very hard to understand.",4
293505,28-NOV-11,17-NOV-11,Tom,,en,70.26.109.116,nicole.gravelle@sympatico.ca,14009698,000000121305559,5,4,,5
293506,28-NOV-11,25-NOV-11,Lukasz,,en,184.148.114.166,aprice@sympatico.ca,14096988,000000121478275,4,3,We are tracking any future loss of internet service and if access to the internet is significantly improved we will be pleased.,3
293507,28-NOV-11,21-NOV-11,Ricardo,,en,184.147.176.241,joey47@sympatico.ca,14049656,000000121396750,4,4,,4
293508,28-NOV-11,25-NOV-11,Jose,,en,70.49.159.146,donfew@sympatico.ca,14099190,000000121493037,5,5,,5
293509,28-NOV-11,22-NOV-11,Ronalie,,en,76.71.98.164,nick-mary@sympatico.ca,14066278,000000121413511,4,5,less keying to reach a representative.being asenior i miss that friendly operator who would route you thru .,4
293510,28-NOV-11,25-NOV-11,Nagender,,en,70.26.55.216,charles.bostock@sympatico.ca,14098122,000000121494406,5,5,Don't know.,4
293511,28-NOV-11,27-NOV-11,Naim,,fr,70.52.98.50,jrstpi@bell.net,14120230,000000121513360,2,1,M'aider à régler mon problème,1
293512,28-NOV-11,23-NOV-11,Ibtissem,,fr,174.89.167.200,conradarcand@sympatico.ca,14073450,000000121448173,5,5,"Ne plus offrir le service à l'extérieur du Canada car il m'a fallu 3 reprises pour régler mon problème sans être réglé au no. 310Bell tout en sentant un peu d'impatience de leur part avec un certain délais d'attente à toutes les fois car vu la distance la communication est faible et l'on entend pas aussi fort leur conversation ce qui nous porte à leur faire répéter souvent de là vient la petite impatience de leur part malgré qu'ils essaient de donner un bon service. Et moi en tant que technicien retraité depuis peu je sais qu'il n'y a rien de mieux que nos centres de vérifications pcq Bell selon moi sommes encore les meilleurs dans le domaine et ce ne sont pas des gens à l'autre bout du monde avec un peu de formation qui peuvent nous donner le service et l'expertise de BELL. En appellant au no.que j'ai gardé précieusement quand je travaillais comme tech. 877 877-2426 j'ai eu le GRAND BONHEUR Dentendre une voix Canadienne francaise non pas un accent francais à la Turque ou Indienne, à Ottawa Mr. Jean ? m'a très très bien compris et dépanné avec une grande compétence ce qui pour moi m' a confirmé une fois de + la qualité de service chez nous.
Encore un gros merci à Jean, mais moi et et mes connaissance demandons fortement de rappatrier le service au Canada au + vite car nous perdons la confiance et la clientelle de Bell",5
293513,28-NOV-11,27-NOV-11,Ashok,,en,70.26.29.239,k_zbitnew2@bell.net,14120314,000000121515512,5,5,,5
293514,28-NOV-11,25-NOV-11,Helmi,,fr,70.49.78.166,fmyt@sympatico.ca,14099830,000000121485937,5,5,,5
293515,28-NOV-11,27-NOV-11,Zaccheus,,en,69.158.81.162,craig.park@bell.net,14118244,000000121514107,4,5,It was determined fairly early that the modem was operating fine. If I could have been passed to someone to help determine the PC setup issue faster then it wouldn't have taken 3.5 hours to fix.  Also the issue was identified and fixed by me and not the tech support area.,4
293516,28-NOV-11,27-NOV-11,Noureddine,,fr,65.92.244.71,christiane065@sympatico.ca,14118110,000000121516566,4,4,Rien de plus.,5
293517,28-NOV-11,27-NOV-11,Skander,,fr,70.55.204.114,christian.chaput@bell.net,14118107,000000121518747,5,5,"Avoir accès à un conseiller plus rapidement, en évitant la longue période de sélection 1 pour... 2 pour... etc.",5
293518,28-NOV-11,27-NOV-11,Vijay,,en,174.88.50.105,balathas@bell.net,14117532,000000121521653,2,3,,3
293519,28-NOV-11,27-NOV-11,Tarek,,fr,70.49.80.143,sdouici@bell.net,14122794,000000121523297,5,5,,5
293520,28-NOV-11,27-NOV-11,Johanna,,en,65.95.111.200,brenda.paddle@sympatico.ca,14117772,000000121522593,5,5,"Everything was just fine.
Re question #4 The internet service is too slow and it takes too long to load the sympatico home page.",2
293521,28-NOV-11,23-NOV-11,Jason,,en,184.145.172.45,david.wettlaufer@sympatico.ca,14073838,000000121445644,5,5,"On this occasion, there was nothing much more that could have been done. Thank you.",5
293522,28-NOV-11,27-NOV-11,Ajay,,en,174.89.126.234,jessie.cooper@sympatico.ca,14119964,000000121513681,5,5,Not a thing.,5
293523,28-NOV-11,27-NOV-11,Mehdi,,fr,174.95.245.75,m.marcoux@sympatico.ca,14120974,000000121522407,5,5,,5
293524,28-NOV-11,24-NOV-11,Moses,,en,174.89.162.74,scotlandthistle@bell.net,14094150,000000121450862,4,4,have no complaints ,5
293525,28-NOV-11,27-NOV-11,Zaid,,en,174.95.199.186,procy@sympatico.ca,14122088,000000121516100,1,2,"the guy that i spoke to was not nice at all.  for a dissapointed customer, and in a difficult situation because i can't retrieve my appts w/c is in my e-mail, he never tried any other way or at least give me a satisfying and calming answer even though there's not much that he can do unlike the other representatives i dealt with before. his attitude added in my frustration with the problem .. ",3
293526,28-NOV-11,06-NOV-11,Perumalla,,en,70.27.62.155,bud.fraser@sympatico.ca,13886198,000000121063559,5,5,"could you send me a copy of confermation 121072628
     Thank you
              Bud",5
293527,28-NOV-11,27-NOV-11,Mohamed,,fr,174.95.237.48,lisepaquet16@sympatico.ca,14120788,000000121516187,4,4,,4
293528,28-NOV-11,27-NOV-11,Helenpearl,,en,184.147.129.151,trudy.collins@sympatico.ca,14123468,000000121516780,3,2,Fixed the problem.,3
293529,28-NOV-11,26-NOV-11,Calvin,,en,70.50.51.150,michele.sherson@sympatico.ca,14113810,000000121498611,3,3,It takes forever to make any changes through bell. The representative says the system is slow. You need to look into a new system. I was on the phone for over one hour to make one change.This was my 4th phone call to bell since October 8th and everytime it takes me a very long time to get things done. I called Roger's the other day to make a change on my sons's acct I was 10 minutes from start to finish. Bell needs to see what Rogers are doing as it is so much more organized and quicker.,1
293997,30-NOV-11,29-NOV-11,Nizar,,fr,65.93.124.122,jm.girard@sympatico.ca,14143412,000000121558589,4,4,,5
293998,30-NOV-11,29-NOV-11,Selene,,en,184.146.3.250,cecilia.dmello@sympatico.ca,14139266,000000121553256,5,5,Could not have done any thing better.,4
293999,30-NOV-11,29-NOV-11,Mohamed Ahmed,,fr,174.92.87.113,helene.filion@sympatico.ca,14142340,000000121568246,3,4,"Le probleme est lorsque j'ai accepte le Internet Fibe 6, le conseiller m'a dit que le modem etait inclus dans le tarif mensuel de $46.95 mais non qu'il fallait le payer en un montant. J'ai donc eu une information erronee lorsque on m'a suggere le service Internet Fibe 6. Les conseillers devraient mieux comprendre les produits.",3
294000,30-NOV-11,29-NOV-11,Tyrone,,en,184.147.183.48,lemans1@sympatico.ca,14144592,000000121568439,5,5,nothing,5
294001,30-NOV-11,29-NOV-11,Gabriel,,en,174.89.170.155,pafrancisco@sympatico.ca,14146858,000000121563140,,,I did not call yesterday to discuss my internet service.  I didn't call Bell at all actually!,
294002,30-NOV-11,29-NOV-11,Mariem,,fr,76.67.190.246,pierre.lauriault@sympatico.ca,14147228,000000121552635,5,2,Je n'ai pas reçu d'appel pour ma ligne. De toute façon la prochaine fois que mon internet plante. Je change de compagnie. Depuis le mois de septembre que je dois me battre. Au prix que je paie par mois je m'attends à avoir un sevice impécable. Peut-être dois-je payer moins cher pour avoir un meilleur service?,2
294003,30-NOV-11,23-NOV-11,Edwin,,en,70.51.96.141,cammactod@sympatico.ca,14072794,000000121447203,5,3,,5
294004,30-NOV-11,28-NOV-11,Isaac,,en,70.29.46.195,wshale@sympatico.ca,14136750,000000121535502,5,4,,5
294005,30-NOV-11,29-NOV-11,Ericka,,en,70.49.8.47,antoni2@sympatico.ca,14138004,000000121577331,4,5,,5
294006,30-NOV-11,21-JUL-11,Tony,,fr,65.93.14.254,sylviapinto@bell.net,12670375,000000118648496,1,,I have no been able to send e-mails since two months. ,1
294007,30-NOV-11,29-NOV-11,Karishma,,en,70.29.115.16,wloisk@sympatico.ca,14150518,000000121566023,3,3,,4
294008,30-NOV-11,29-NOV-11,Janice,,en,70.29.122.241,jan.hamilton@sympatico.ca,14142918,000000121570691,4,4,Make waiting time less.,4
294009,30-NOV-11,29-NOV-11,Dheeraj,,en,70.29.115.16,wloisk@sympatico.ca,14150520,000000121568244,3,3,Chat session was interrupted,4
294010,30-NOV-11,23-NOV-11,Hadhemi,,fr,174.89.228.227,miccousineau@sympatico.ca,14079438,000000121429674,5,4,Avoir plus d'écoute au niveau du bureau lors de l'appel.  Manque d'écoute compenser par le professionnalisme du technicien envoyé chez moi. En écoutant il a su trouver le problème rapidement. Il était le 3e a se présenter chez moi.,5
294011,30-NOV-11,29-NOV-11,Carl,,en,70.27.24.114,john.goodfellow@sympatico.ca,14143568,000000121570059,5,5,not have me call you in order to get offers that are already available.,4
294012,30-NOV-11,29-NOV-11,James,,en,24.37.40.78,zhiqiang58_9@sympatico.ca,14150736,000000121559991,4,1,,4
294013,30-NOV-11,29-NOV-11,Fairin,,en,24.37.40.78,zhiqiang58_9@sympatico.ca,14150738,000000121560031,4,4,,4
294014,30-NOV-11,29-NOV-11,Mohamed Ahmed,,fr,65.93.155.251,mleduc6@sympatico.ca,14146136,000000121562495,,5,"Je n'ai pas eu besoin du conseiller, le tutoriel a bien rempli la tâche.",4
294015,30-NOV-11,26-NOV-11,Temsu,,en,99.248.180.58,mlctremills@sympatico.ca,14113928,000000121504279,5,4,"nothing could have been better...the chap who worked with me was amazing...very patient and understanding and stood by me until I could completely rectify the situation at that point.
",4
294016,30-NOV-11,29-NOV-11,Rey,,en,70.27.193.143,rossu@sympatico.ca,14148206,000000121570998,4,4,,5
294017,30-NOV-11,25-NOV-11,Imed,,fr,70.29.170.179,mj.ouvrard@sympatico.ca,14104146,000000121487463,4,3,"Rien de particulier.    Le monsieur qui m'a répondu ne pouvait solutionner mon problème.   Il a donc référé mon problème au service des ingénieurs et dès le lendemain tout était rentré dans l'ordre.   C'est parfait.    Il a été très gentil et patient et je le recommanderais à bien du monde.
",5
294018,30-NOV-11,29-NOV-11,Sarry,,fr,76.69.195.115,huguette.valois@bell.net,14142526,000000121575042,5,5,"RIEN de plus.   s.v.p.  continuez à nous offrir les services précieux de Sarry ou idem.. connaissances,  patience, gentillesse, éducation.. et
nous maîtriserons cette nlle culture. Merci..",5
294019,01-DEC-11,29-NOV-11,Oussema,,fr,174.92.231.135,paulinel24@sympatico.ca,14146998,000000121556346,5,5,rien tout était parfait,5
294020,01-DEC-11,29-NOV-11,Med amir,,fr,142.83.138.3,mev@sympatico.ca,14145850,000000121569317,5,5,,5
294021,01-DEC-11,28-NOV-11,Manel,,fr,70.48.137.112,roseanne.pelletier@sympatico.ca,14134634,000000121527241,5,4,pas attendre au 3iéme appel pour regler mon problème,4
294022,01-DEC-11,20-NOV-11,Catherine,,en,70.29.39.53,bacjohn33@bell.net,14036924,000000121358291,5,5,nothing,5
294023,01-DEC-11,29-NOV-11,Ana,,en,76.65.45.62,thom0051@sympatico.ca,14149776,000000121562774,5,5,,5
294024,01-DEC-11,30-NOV-11,Francine,,en,76.64.142.137,trecia.okeshi@bell.net,14163198,000000121579340,3,3,,3
294025,01-DEC-11,30-NOV-11,Mukesh,,en,67.70.104.159,shawn.mcilmoyle@sympatico.ca,14162162,000000121599225,5,5,"I couldn't hear him on the phone,

Turn it up, sounded like he was talking with a low voice.

I was talking on a bell phone...what's the problem?
",3
294026,01-DEC-11,30-NOV-11,Jose,,en,70.27.102.239,michael.crawley@sympatico.ca,14159394,000000121598256,5,5,quite happy. Thank you.,5
294027,01-DEC-11,30-NOV-11,Tine,,en,174.92.103.230,joan.davey2@sympatico.ca,14156954,000000121581809,4,3,mothing,5
294028,01-DEC-11,30-NOV-11,Mohamed,,fr,70.52.40.173,belmadani@sympatico.ca,14152312,000000121581544,5,5,J'étais très bien servi,5
294029,01-DEC-11,30-NOV-11,Mariem,,fr,70.52.40.173,belmadani@sympatico.ca,14152314,000000121581214,5,5,J'étais très bien servi,5
294030,01-DEC-11,30-NOV-11,Christine,,en,76.70.69.33,daniel435@sympatico.ca,14153758,000000121599738,4,3,,1
294031,01-DEC-11,30-NOV-11,Baltharaj,,en,184.147.32.72,dplusb@bell.net,14154398,000000121580959,5,5,,5
294032,01-DEC-11,30-NOV-11,Julio,,en,70.51.217.166,mantha1@sympatico.ca,14158732,000000121600319,5,5,everything was perfect,5
294033,01-DEC-11,30-NOV-11,P Senthil,,en,70.48.242.23,dlaundrie@sympatico.ca,14154268,000000121592166,5,5,,4
294034,01-DEC-11,29-NOV-11,Tony,,en,67.68.168.224,david.radmore@sympatico.ca,14140138,000000121558439,5,5,,5
294035,01-DEC-11,30-NOV-11,Radhika,,en,67.68.16.217,l.a.dicaire@sympatico.ca,14157820,000000121581182,5,4,,5
294036,01-DEC-11,30-NOV-11,Erika,,en,67.70.154.119,danny.fan@sympatico.ca,14153790,000000121580362,4,4,,4
294037,01-DEC-11,30-NOV-11,Gopinath,,en,65.93.161.133,lyn-kel@sympatico.ca,14158486,000000121578690,3,3,I already had called about this problem the day before.  I was only calling to say the problem was still not fixed but the rep still wanted to go through the steps on their screen when I knew full well this would not fix the problem.  I had to push the rep to get to the 2nd level tech department.  When I finally got to speak to the 2nd level tech department my problem was not even relayed correctly.,3
294038,30-NOV-11,29-NOV-11,Zouhair,,fr,184.146.229.9,calg@sympatico.ca,14139060,000000121560138,2,2,ne pas faire de vente a pression ou cache contraire a la loi,3
294526,29-NOV-11,23-NOV-11,Quintin,,en,65.95.6.11,janderson78@sympatico.ca,14076462,000000121426520,5,4,"It would be nice if the service was available on a 24 / 7  basis. As for your customer service personell, I will say that I have always been treated with respect and patience - the staff is top notch - I am extremely pleased with Bell.",5
294527,29-NOV-11,28-NOV-11,Prince,,en,65.92.148.93,s.difelice@sympatico.ca,14134824,000000121535586,5,4,"I was very impressed with the Customer Service Rep, Michel.  He followed through on his committment to call me back and arrange a technician to come to my home to look into the internet issues I've been having.  I am hoping that the technician will solve my issues.",4
294528,29-NOV-11,26-NOV-11,Arjuman,,en,184.146.149.93,gobart@sympatico.ca,14111198,000000121507011,5,5,Everything was excellent,5
294529,30-NOV-11,21-NOV-11,Nouha,,fr,70.24.197.78,lmermier@sympatico.ca,14050882,000000121373399,5,4,,5
294530,30-NOV-11,29-NOV-11,Carolina,,fr,70.50.125.17,m.s.gosselin@sympatico.ca,14145144,000000121567074,5,5,Rien,5
294531,30-NOV-11,18-NOV-11,Colleen,,en,70.24.76.74,norberttapp@sympatico.ca,14023052,000000121322945,2,1,"This was the second call since the first rep had diagnosed the problem on Nov. 13 and was supposed to send a new modem.  A service rep finally arrived on Nov. 29 to complete the repair. This was after five phone calls and probably six hours on the phone over a two week period with reps who all had different stories and did not seem able to let us know what was going on.  Some told us the modem was sent, others said it went to a different address and another said it was sent by Purolator!!!!!!!!!!!",2
294532,30-NOV-11,29-NOV-11,Ashfaq,,en,184.148.127.92,gui.vega@sympatico.ca,14142086,000000121576840,5,5,Nothing,5
294533,30-NOV-11,29-NOV-11,Amine,,fr,70.52.49.178,tabellion@sympatico.ca,14149524,000000121578250,5,5,"Tout était parfait, cette personne fût très professionnelle et patiente",5
294534,30-NOV-11,29-NOV-11,Omar,,fr,174.88.247.67,yolandelaliberte@sympatico.ca,14150644,000000121568152,1,1,Chercher une solution...,
294535,30-NOV-11,29-NOV-11,Stephane,,fr,70.29.216.151,jacquesouellet7@sympatico.ca,14142854,000000121563985,4,4,,4
294536,30-NOV-11,29-NOV-11,Basho,,fr,67.70.51.222,rjlebeau@bell.net,14147916,000000121574334,1,1,Ma vitesse doit être augmenter à 2 m depuit 2 mois environ et je suis encore à 475 kbits apres 3 appel aux techniciens je vais rappeller demain,
294537,30-NOV-11,24-NOV-11,Paula,,en,64.231.203.35,reynolds8@sympatico.ca,14093414,000000121456246,5,5,,4
294538,30-NOV-11,28-NOV-11,Quintin,,en,70.52.229.45,emarsden@sympatico.ca,14127704,000000121525001,5,5,,5
294539,30-NOV-11,29-NOV-11,Belhassen,,fr,70.52.30.176,p.chamberlin@bell.net,14146824,000000121573549,5,5,Rien du tout. C'etait parfait.,5
294540,30-NOV-11,29-NOV-11,Moez,,fr,70.30.186.202,gi_dia@sympatico.ca,14141788,000000121571220,5,5,,5
294541,30-NOV-11,29-NOV-11,Mohamed Sabry,,fr,76.64.109.46,lapointe.michel.renee@sympatico.ca,14144452,000000121566322,5,5,Votre conseiller a été courtois et m'a très bien répondu.,5
294542,30-NOV-11,28-NOV-11,Hector,,fr,67.70.87.233,cphurtubise@sympatico.ca,14126472,000000121549157,,4,"Quand nous demandons pour parler à votre conseiller nous aimerions trouver cette aide au Canada.  Nos canadiens aussi ont besoin d'emplois.  Afin d'activer votre nouveau ""Service de sécurité"" le 28 nov. nous avons dû demander l'aide d'un technicien en informatique local puisque notre 1er essai le 13 nov. s'est révélé impossible à cause d'un problème avec Internet dans notre secteur, du moins c'est ce que nous ont dit vos représentants.
AUSSI, quand on s'abonne à des nouveaux canaux, votre service est très bon et rapide, cependant quand on veut le canceller, cela prend plusieurs mois.",2
294543,30-NOV-11,29-NOV-11,Houcem,,fr,69.157.172.101,guylainegagne4@sympatico.ca,14142128,000000121558865,5,5,,5
294544,30-NOV-11,25-NOV-11,Rey,,en,74.15.81.184,bmcrdes@sympatico.ca,14097556,000000121477160,5,5,,5
294545,30-NOV-11,29-NOV-11,Mike,,en,64.231.3.197,gbsexpress@sympatico.ca,14141654,000000121563795,1,1,helped you didn't,1
294546,01-DEC-11,29-NOV-11,Bry,,en,174.94.10.177,peter.brown@bell.net,14147124,000000121552950,4,5,,4
294547,01-DEC-11,30-NOV-11,Abdul,,en,70.27.82.10,G.CONRICK@sympatico.ca,14150896,000000121598743,4,4,nothing. The tech was helpful and pleasant. ,4
294548,01-DEC-11,30-NOV-11,Rajni,,en,76.69.18.85,pdumais_22@sympatico.ca,14160614,000000121599036,5,5,,5
294549,01-DEC-11,28-NOV-11,Camille,,en,184.144.132.2,guy.masson@sympatico.ca,14128872,000000121539575,5,5,The service in french was perfect. Merci,5
294550,01-DEC-11,30-NOV-11,Danny,,en,70.53.29.166,speros.kanellos@bell.net,14162440,000000121582896,5,5,,5
294551,01-DEC-11,30-NOV-11,Kevin,,en,174.92.63.73,debmerrill@sympatico.ca,14154004,000000121582281,4,3,"Not due to your customer services representitives fault, could not answer my question.   Solved my problem by reordering and was helpful in that aspect.   The error lies with the order route.   ",3
294552,01-DEC-11,28-NOV-11,Jamila,,fr,184.145.148.35,lamimichel@sympatico.ca,14131012,000000121529650,5,5,,5
294553,01-DEC-11,30-NOV-11,Rajni,,en,174.93.25.15,flitzyontop@sympatico.ca,14154980,000000121582771,1,2,I don't know. I do know I live in dread of having to deal with these people. Usually they have no idea what they are talking about. It's just being read off the screen in front of them. It's extremely frustrating.,1
294554,01-DEC-11,29-NOV-11,Sarry,,en,76.64.151.122,philipcarter@bell.net,14147182,000000121565247,5,4,It teaches me to ask without being a bother.thanks again,5
294555,01-DEC-11,28-NOV-11,Munyaradzi,,en,70.27.23.49,jsp16@sympatico.ca,14130388,000000121524916,3,3,"I received a confirmation e-mail regarding the discount disgust, and it was incorrect. I got back on the phone only to be totally frusterated with the representative and the long wait time which I was put on hold through out the entire phone call. I did not receive a confirmation e-mail from the last call so I don't even know if it will really be resolved. If my next bill dosen't show the proper pricing changes I will be cancelling all my business with Bell. This is again a total waste of my time.",1
294556,01-DEC-11,30-NOV-11,Oscar,,en,76.64.23.197,joe_tassone@sympatico.ca,14157010,000000121588715,1,1,You should have specialists that know how to integrate sympatico with leading products such as the iPad. ,3
294557,01-DEC-11,30-NOV-11,Fernando,,en,64.229.36.40,brownsy@sympatico.ca,14152686,000000121603384,4,4,"I  waited in the queue for  about 6 minutes; too long it seems to me.  Hardly top notch service!!",3
294558,01-DEC-11,30-NOV-11,Vijay,,en,174.93.31.180,benblake@sympatico.ca,14152318,000000121590545,4,4,,4
294559,01-DEC-11,30-NOV-11,Kevan,,fr,67.68.180.177,sybert@bell.net,14162732,000000121593043,5,5,,5
294560,01-DEC-11,30-NOV-11,Mohamed,,fr,67.71.112.33,alinefour3@sympatico.ca,14151570,000000121598960,5,5,Rien,4
294561,01-DEC-11,30-NOV-11,Marwa,,fr,67.71.25.234,pierremt@sympatico.ca,14160782,000000121581233,5,5,,5
294562,01-DEC-11,30-NOV-11,Frank,,en,184.145.15.151,s.speak@bell.net,14161760,000000121591556,5,5,nothing,5
294563,01-DEC-11,30-NOV-11,Grace,,en,70.51.59.63,hoswald@sympatico.ca,14156030,000000121592805,5,5,,5
293000,28-NOV-11,16-NOV-11,Philip,,en,65.95.128.2,douglas.tilford@sympatico.ca,13991752,000000121288384,1,3,It is now Nov 28 and I juwst received the replacement modem that was to be sent Nov.17. Every time I have to deal with Bell it is one of the worst experiences. I will call tomorrow to see if I get an adjustment to my billing as promised. I doubt I will! I'm sure this is a waste of time completeing this survey because your service never changes,1
293001,28-NOV-11,23-NOV-11,Timothy,,en,74.15.246.87,pblack1@sympatico.ca,14080612,000000121445472,4,3,Timothy was very helpful. He was able to find the problem as to why I had not received my order when it was promised.,3
293002,29-NOV-11,28-NOV-11,Slah,,fr,174.92.186.63,vallee.gilles@sympatico.ca,14136416,000000121531318,4,4,,5
293003,29-NOV-11,25-NOV-11,Moez,,fr,174.92.217.241,joan.vallerand@sympatico.ca,14101778,000000121488699,5,4,Vérifier avec le technicien qui est venu chez moi pour récupérer votre modem avant de commencer à m'envoyer des lettres....,4
293004,29-NOV-11,28-NOV-11,Rolando,,en,76.70.119.153,njb907@sympatico.ca,14133132,000000121528315,5,5,I was very pleased with Rolando's assistance.  He was very courteous & very helpful. Keep up the good work Rolando !,5
293005,29-NOV-11,28-NOV-11,Ronald,,en,69.157.154.132,hickeymj@sympatico.ca,14129106,000000121530016,4,4,Nothing,5
293006,29-NOV-11,28-NOV-11,Suresh,,en,70.55.48.74,b.lawler@sympatico.ca,14125044,000000121550472,2,2,had someone who could be clearer with their language. difficult to understand. didn't seem to know how to resolve the problem.,3
293007,29-NOV-11,28-NOV-11,Meriem,,fr,70.30.207.179,francinelaperriere@sympatico.ca,14128142,000000121530065,3,4,"que le personnel parle moi vite, et que ces pas tout le monde qui comprend aussi vite qu'eux",4
293008,29-NOV-11,28-NOV-11,Zohra,,fr,174.95.113.224,divon@sympatico.ca,14127238,000000121524626,4,4,je trouve que bell canada devrait avoire +d employer ici aux canada,4
293009,29-NOV-11,28-NOV-11,Johanna,,en,70.31.56.8,latpen@sympatico.ca,14131068,000000121541760,5,5,"For bundle customers, it would be nice if all services could be put on ""temporary suspension"" with one agent, not three.",5
293010,29-NOV-11,28-NOV-11,Maria,,en,70.51.154.82,peter.vandenberk@sympatico.ca,14133668,000000121530764,3,1,Learn that a problem is caused by a series of events or equipment. To wash your hands by saying that is the problem of the other parts is crazy. I phone to a solution not to be told that Bell is not the problem. ,2
293011,29-NOV-11,28-NOV-11,Nouha,,fr,67.71.114.203,amrochon@sympatico.ca,14124662,000000121538910,4,4,Vous devriez demander à Microsoft qu'il modifie leur progamme afin que l'in puisse copier nos courriels sur notre disque dur ainsi que permettre d'ajouter CC pour copie conforme et CCI pour copie conforme cachée lorsqu'on envoie nos courriels,4
293012,29-NOV-11,28-NOV-11,Jordan,,en,184.145.102.123,ke_wallace@sympatico.ca,14130632,000000121526387,4,4,the first rep didn't put us on the best plan. we only got the best deal after my wife called Bell.,5
293013,29-NOV-11,28-NOV-11,Ruth,,en,184.148.112.239,pccooper1@sympatico.ca,14133592,000000121549900,4,4,"Clearer reception, operator talking with poor quality headset",5
293014,29-NOV-11,25-NOV-11,Selene,,en,68.179.95.241,jesseco@sympatico.ca,14101566,000000121478883,3,3,,4
293015,29-NOV-11,28-NOV-11,Nora,,en,76.64.14.191,emandy@sympatico.ca,14127696,000000121530207,5,5,,5
293016,29-NOV-11,28-NOV-11,Jenette,,en,50.101.148.21,johnr1@sympatico.ca,14130246,000000121542354,3,2,The agent was very hard to understand (India??). I should have been forwarded to someone with authority to deal with my concern,3
293017,29-NOV-11,28-NOV-11,Rain,,en,70.50.91.116,major.1887haist@sympatico.ca,14131748,000000121534870,2,2,,2
293018,29-NOV-11,29-NOV-11,Mohamed Amine,,fr,70.53.152.217,gaetanjean@sympatico.ca,14128346,000000121551998,5,4,,5
293019,29-NOV-11,28-NOV-11,Afef,,fr,70.52.52.152,lorenzo.d@sympatico.ca,14131424,000000121541032,4,5,"Je la faisais répéter souvent. J'ai eu de la difficulté à la comprendre.  J'ai trouvé cela désagréable et j'imagine que pour elle, ce le fut aussi.",5
293020,29-NOV-11,28-NOV-11,Sowmya,,en,70.24.24.195,rwhite9@sympatico.ca,14134788,000000121550314,5,5,Absolutely nothing more. Excellent work by technical person,5
293021,29-NOV-11,28-NOV-11,Brahim,,fr,67.70.76.98,lesgilbert@sympatico.ca,14131198,000000121535111,3,3,"J'avais 2 problèmes. La vitesse de mon internet était très au ralenti et il a fait la correction. Le soir même il y a eu encore un gros ralenti mais c'est encore revenu à la normale????

Mon 2e problème est que je considère que je paie trop cher pour le service que j'ai. La dame qui m'a parlé au début voulait m'offrir un service plus rapide pour à peu près le même prix mais je pense que mon service (essentiel plus) me conviens pour l'instant, quand il fonctionne correctement. Elle m'offre de payer $50 pour mon MODEM mais ce qu'elle ne comprends pas c'est que je le paie depuis très longtemps à $5 par mois donc je crois que j'ai assez donné.

J'ai vérifier avec COGECO qui me fourni déjà la TV et pour une vitesse internet un peu plus rapide (3MBPS) je sauverais de l'argent $10 par mois et en plus le MODEM est fournis donc un autre $5 de moins cher que vous.

La dame me dit que les bonnes offres sont réservées aux nouveaux clients pour les attirer vers BELL.................je comprends donc qu'il faut que j'aille ailleurs (COGECO) pour obtenir des bonnes offres de vous?????? 
Je crois qu'il faudrait que vous récompensiez les bons clients comme moi depuis une vingtaine d'année..................

Merci et j'attends un appel de vous pour me faire des offres intéressantes avant de terminer mes démarches avec l'autre compagnie

Christian Gilbert  ",2
293022,29-NOV-11,28-NOV-11,Samuel,,en,184.145.66.142,mck@sympatico.ca,14132278,000000121526151,5,5,I  am 80 and I found that the representative was very empathetic to my age and situation.  Thank you.,5
293023,29-NOV-11,28-NOV-11,Adly,,fr,174.89.84.183,nicoleca@bell.net,14133098,000000121541484,5,5,absolument rien du tout à été parfait et d'une très grande gentillesse,5
293024,29-NOV-11,24-NOV-11,Jessica,,en,76.69.125.7,maudet.peng@bell.net,14091466,000000121455252,4,4,,4
293025,29-NOV-11,28-NOV-11,Kamel,,fr,65.92.225.73,normandbelanger@sympatico.ca,14133190,000000121550347,4,4,,5
293026,29-NOV-11,28-NOV-11,Radhika,,en,207.164.79.27,d.gates@sympatico.ca,14126602,000000121536124,5,5,Her accent was hard to understand,5
293027,29-NOV-11,28-NOV-11,Mohamed,,fr,69.157.181.243,robert.guilgault@sympatico.ca,14134462,000000121537578,5,4,"Si j'avais quelque chose a reprocher, c'est qu'il faut toujours véfifier notre facture parce que la personne nous promet quelque chose et souvent ce n'est pas appliquer sur le compte.  On doit téléphoner s'expliquer et là la nouvelle personne applique ce que l'autre personne nous avait dit.  On a un bon résultat au final mais pourquoi être obligé de recommencer?  Pourquoi est-ce que ça ne fonctionne pas du premier coup?",4
293028,29-NOV-11,25-NOV-11,Innocent,,en,174.93.67.63,g.jon@sympatico.ca,14099974,000000121480497,4,4,Have a direct line to the department I need rather than having to go through Inocent.  This just wasted Inocent's time and mine.,4
293530,30-NOV-11,29-NOV-11,Eric,,en,24.109.176.240,rsbouchard@sympatico.ca,14148259,000000121563497,3,3,I was calling to get a better rate on my phone/internet service as I had received a better offer from another supplier.  I got an email confirming the details of the reduction and a little reminder that the rates will be increased in January.  This was not mentioned in the phone call.  If you want to remain competitive you have to be upfront with your customers.,3
293531,01-DEC-11,30-NOV-11,Catherine,,en,70.24.233.222,p.sau1776@sympatico.ca,14160340,000000121578946,5,5,"Bell has a new wall outlet, with two plug ins, Voice and DSL. It is important to have this information at all service techinal outlets. This box has a dedicated outlet for the computer and if this information was available to me and the technican in India there would not have been a need to have a service REP to call at my home. This information could save a lot of money and time. Thank you Peter",5
293532,01-DEC-11,30-NOV-11,Eric,,en,70.51.97.121,hansleeuwen@sympatico.ca,14155844,000000121581052,5,5,"Charge less money for internet service! 
Increase the BAND width!
",5
293533,01-DEC-11,30-NOV-11,Martin,,en,76.64.49.64,mejane@sympatico.ca,14159308,000000121594264,5,5,nothing. Martin was way beyond expecations. patient and kind. he waited while i tested my cell and then called me at home that evening to confirm that my home email was okay. Outstanding.,5
293534,01-DEC-11,30-NOV-11,Stephane,,en,184.148.117.123,shum9698@sympatico.ca,14162216,000000121589762,5,5,"I wish I didn't have to call at all.  Within the past 1yr and 1/2 I have had numerous problems with my service and billing....especially billing.
Stephane was fantastic and answered all my questions.  He is the reason I am staying with Bell for now.",3
293535,01-DEC-11,30-NOV-11,Grace,,en,74.12.62.226,e.nishimoto@sympatico.ca,14154518,000000121594357,2,4,Repatriate service from Mumbai to Canada. I have great difficulty with the Indian accent - I constantly have to ask that they repeat what they said.,4
293536,01-DEC-11,30-NOV-11,Marta,,en,70.51.130.40,ted_carol@bell.net,14162904,000000121582878,5,5,,5
293537,01-DEC-11,29-NOV-11,Charles,,en,184.147.201.84,loraleevachon@bell.net,14144916,000000121564905,5,5,I am completely satisfied.,5
293538,01-DEC-11,30-NOV-11,Oscar Ernesto,,en,70.49.226.106,marcelle.donnelly@sympatico.ca,14158770,000000121579485,5,5,,5
293539,01-DEC-11,30-NOV-11,Amy,,en,205.188.116.20,isistrauss@sympatico.ca,14156238,000000121590041,5,5,Amy was excellant she listened to my problems and seached to be able to offer me options to keep me a happy Bell Customer. PLease employ more agents like Amy thank you ,5
293540,01-DEC-11,30-NOV-11,David,,en,64.228.149.82,pjbaker@sympatico.ca,14160810,000000121579466,2,3,"Improve your Service Levels by ensuring that you have sufficient staff and funding available to maintain the archaic infrastructure that you have. Our phone/internet went dead on Tuesday afternoon; on calling Bell phone service we were told that the earliest we would see the issue resolved, (sending a technician on-site), would be Thursday, between 8 and 12pm. Leaving us with no means of communication for 48 hours?
Wednesday morning we called Bell Internet service, they escalated the issue and suddenly a technician would be available on the same day between 12pm and 5pm. The tech arrived at 4pm, the issue proved to be corroded and broken wires within a junction box out at the road.
As a side note, all calls made to Bell Phone and Bell Internet Service were done via a Rogers Cell Phone. Rogers is probably very similar in terms of poor customer SLA's, but their infrastructure is newer.
The one thing you could do? Invest in your customer facing staff and customer serving infrastructure.
Peter Baker",2
293541,01-DEC-11,30-NOV-11,Johnny,,en,70.27.61.7,johns02@sympatico.ca,14157120,000000121596291,3,3,"I called this rep to undo a request another rep ""Rocco"" had put through my account, even though I felt I had clearly told Rocco to put my plan back the way it was.  I had to go through the whole issue about the modem charge with the second rep even though I only wanted him to undo what Rocco had done.  This rep began to try to get me to keep the new service despite several attempts by me to confirm that the new order would be cancelled.  He finally sent me to a ""customer satisfaction"" agent who was able to give me 50% off the upgraded service for 1 year.  Not really what I wanted but he also indicated that in a year there would be some sort of 'new' promotion that I would qualify for.  My concern is that if in a year there isn't a new promotion I will actually be paying slightly more for my internet than what I would be paying for my old package minus the modem rental fee.  The best thing the second billing(?) agent did was send me to the customer satisfaction agent, though it seemed to take him too long to realize I was not a happy customer and that he could not resolve my issue.  The customer satisfaction agent was better, explaining to me a couple of issues which clairified why the big push to have me change my service.  I was assured that I would notice at least a doubling of my download speed from the current 1.8 to something north of 4.  The one thing you can do to improve my recent experience is to either stop demanding that the billing agents be a brick wall, denying the customer access to someone who has the power to solve a problem, or give the billing agents more flexability in what they can do or provide to the customer at their level of interaction.  I am a 49 year old who has long used Bell services.  My original request to have the modem rental charge removed from my bill was more than reasonable given the circumstances.",3
293542,01-DEC-11,29-NOV-11,Will,,en,65.92.188.93,cieslar@sympatico.ca,14139508,000000121573214,4,4,,5
293543,01-DEC-11,30-NOV-11,William,,en,70.26.106.241,wwade@sympatico.ca,14163804,000000121603346,5,5,Shorten your waiting time to speak to someone.,5
293544,01-DEC-11,30-NOV-11,Mohammed,,en,67.224.93.166,aradair@sympatico.ca,14151882,000000121587048,2,2,"Employee kept changing how he talked to me, Mr Adair, Mr Ron, Mr R..didn't know what to call me,stick with one..could tell he didn't know first or last name. He had to check with his supervisor re question and then because they couldn't address the situation, tried to sell me a product for after I got it fixed. Call Bell back after it is fixed and we will set you up with these products. Didn't need that at the time.",2
293545,01-DEC-11,30-NOV-11,Harathi,,en,65.95.71.144,ron.payne@sympatico.ca,14161562,000000121594121,5,5,"Nothing service was great!
Thank you again for the help.",5
293546,01-DEC-11,29-NOV-11,Kanni,,en,76.69.15.41,pilwebb@sympatico.ca,14147270,000000121570936,5,4,,5
293547,01-DEC-11,30-NOV-11,Diddharth,,en,70.55.102.3,ddione@bell.net,14153982,000000121593355,5,5,It did take a long time to fiz my issue but it is expected,5
293548,01-DEC-11,30-NOV-11,Med Anis,,fr,70.49.93.221,mthibeault000@sympatico.ca,14159866,000000121587508,5,5,,5
293549,01-DEC-11,30-NOV-11,Med nejib,,fr,70.49.93.221,mthibeault000@sympatico.ca,14159868,000000121598677,5,5,,5
294039,30-NOV-11,29-NOV-11,Sarah,,en,70.26.249.104,sheriandchuck@sympatico.ca,14148890,000000121577439,5,3,"Allow your customer service rep to GIVE the support asked for instead of forcing them to direct a PAYING CUSTOMER to your idiotic internet page. If I wanted Internet help I would have gone there INSTEAD OF CALLING. MORON. 
Let there be no doubt - the service rep was stellar. Friendly. More than willing to stretch the rules for me. But you management assholes should all be kicked in the ass and THEY are the ones SOLELY RESPONSIBLE for my rating of point #4:",1
294040,30-NOV-11,29-NOV-11,Julio,,en,69.159.21.40,angie01@sympatico.ca,14137924,000000121572393,5,5,,5
294041,30-NOV-11,29-NOV-11,Hema,,en,184.148.134.100,xxtank@sympatico.ca,14150570,000000121559955,4,4,"what i want to know is why are internet speed has been so slow for the last week,and what compensation you are offering",2
294042,30-NOV-11,29-NOV-11,Lor,,en,74.198.87.67,mark_thomas@sympatico.ca,14145474,000000121553372,5,5,nothing,5
294043,30-NOV-11,29-NOV-11,Jordan,,en,70.27.195.137,plarocque001@sympatico.ca,14147302,000000121568855,5,5,"Nothing, all that I requested and even more was offered. Wow,this experience was the most helpful of anyone ever before. Thank you Bell.",5
294044,30-NOV-11,29-NOV-11,Oscar,,en,50.101.89.98,blimurphy@sympatico.ca,14138704,000000121556509,5,4,nothing,5
294045,30-NOV-11,29-NOV-11,Aquiles,,en,12.233.37.194,s.baker1@sympatico.ca,14148326,000000121573221,3,1,The technical associate was no help at all. The business representative (Aria) was kind and very respectful as well as sympathetic regarding my issue that was not resolved by the technical team. I spent almost 2 hours on the phone with no resolution to the problem,1
294046,30-NOV-11,27-NOV-11,Arbi,,fr,65.92.143.220,st-pierre.claire@sympatico.ca,14123028,000000121518729,2,4,"Suite à cet appel, nous avons résulu le problême mais on en créé un autre.  Depuis ce temps, je ne peux transférer de messages sur Outlook express.  A chaque tentative on me parle de ""paramètres ??? C'est quoi ça.
J'ai quand même essayé et la personne qui l'a reçu, le message est entré 63 fois, sans qu'elle puisse en prendre connaissance. Que faire ??? et quoi penser.
st-pierre.claire         Claire.",
294047,30-NOV-11,18-NOV-11,Yves,,en,70.29.249.78,allan043@sympatico.ca,14014174,000000121318080,5,4,I FEEL THE REPRESENTATIVE SHOULD KNOW IF I HAVE PC  CARE OR NOT I FIND THAT SOME TIMES I AM REFERRED TO THE MANUFACTURE OF THE PROCDUCT AND THE NEXT TIME IT IS O.K. TO FIX THE PROBLEM.,4
294048,30-NOV-11,28-NOV-11,Kevin,,en,70.27.171.99,ken.ruttan064@sympatico.ca,14130663,000000121532624,5,5,,4
294049,30-NOV-11,29-NOV-11,Dan,,en,65.92.154.213,glokay2@bell.net,14141886,000000121576694,5,5,"Nothing.  The representative, Van, was very patient & helped me through my problem with the utmost care & courtesy.
Thank you again Van.",5
294050,30-NOV-11,29-NOV-11,Deva,,en,70.24.205.209,rosy.batty@sympatico.ca,14148208,000000121577657,1,1,"called twice re internet security, the first time the tech. said ctc yr pc provider as it's not our problem, i did and was told it's Bell who should resolve the problem. called back a second time, and, the same thing, a message on the screen was saying there was a problem, the tech said no. phone this pm and apparently the internet check up is not working from yr end. he advsd me to keep calling Bell to check if the problem is solved.  therefore i am still with the same problem. ",
294051,30-NOV-11,29-NOV-11,Seifallah,,fr,174.88.86.153,yopi@bell.net,14150648,000000121559088,5,4,sait pas,4
294052,30-NOV-11,29-NOV-11,Pau,,en,184.144.135.130,carol.tyrell@sympatico.ca,14139152,000000121567845,4,4,stop increasing my monthly bill,4
294053,30-NOV-11,26-NOV-11,Karen,,en,24.235.118.106,robertbrownlee@sympatico.ca,14115208,000000121500938,4,4,,2
294054,30-NOV-11,29-NOV-11,Mark,,en,64.229.67.120,twsteele@sympatico.ca,14150064,000000121553749,5,4," Telephone agents often difficult to understand due to accent, etc. Older customers with any hearing loss have problems with this.
 Repairman was excellent and quick.",4
294055,30-NOV-11,19-NOV-11,Luis,,en,70.26.182.104,ezron.jackson@sympatico.ca,14029974,000000121340992,4,3,,4
294056,30-NOV-11,29-NOV-11,Rufus,,en,184.146.102.55,anthony.gittens@sympatico.ca,14137986,000000121553103,4,4,,5
294057,30-NOV-11,23-NOV-11,Sana,,en,76.70.50.245,davisonlj@sympatico.ca,14073862,000000121432437,4,3,fix this problem so it does not occur so many times.,3
294058,30-NOV-11,29-NOV-11,Diego,,en,74.14.201.9,sharon.blakeman@bell.net,14148826,000000121574953,3,3,Had the modem delivered directly -- Purolator only tried to deliever once on Sat. when I told the Bell rep that Sat. I would NOT be home all day.  No attempt was made on Monday.,2
294059,30-NOV-11,29-NOV-11,Jenette,,en,74.14.201.9,sharon.blakeman@bell.net,14148828,000000121558173,5,4,"Not created the problem by only sending the cord in the first place.
",3
294060,30-NOV-11,07-OCT-11,Revathi,,en,70.26.85.229,editwrite1@sympatico.ca,13542540,000000120415075,1,1,"Although the technician was very courteous, they did not resolved my internet and email problems.",1
294061,30-NOV-11,21-NOV-11,Michael,,en,70.29.19.76,phillipking@sympatico.ca,14053192,000000121375565,3,3,"Well, everything went well on the phone call, but the operator set up an appointment for a technician to visit the house on Nov 23 but no one ever showed up.  I called and re-scheduled for today, Nov 30, and someone is supposed to come between 12 and 5 but it's 4pm and no one has yet appeared.",2
294062,30-NOV-11,29-NOV-11,Brett,,en,174.93.115.153,dbmw282@bell.net,14140218,000000121569615,5,4,"I decided to switch from Cogeco to Bell based upon information in a promotion letter. The reason for my recent contact was because my first bill did not reflect the information given to me when I signed up. If I had been better informed in the beginning this callmay not have been necessary. At the start of it all I had that bad feeling of ""old Bell"" again. Also, one month after I signed up there was an email telling me the internet charge was to go up by $2 per month. My letter from Heather Tulk told me the quoted rate was going to be for 12 months.Again, not a good feeling. However, Brett was able fix things to my satisfaction.",4
294063,30-NOV-11,29-NOV-11,Neha,,en,76.69.37.21,frion@sympatico.ca,14141464,000000121557329,4,3,I would have appreciated if the person had told me that the issue (defective power supply) was a common one among Bell customers and that it would be definitively resolved by replacing it.,5
294064,30-NOV-11,29-NOV-11,Khaled,,fr,70.29.218.197,audettesamuelsen@sympatico.ca,14138178,000000121567193,5,5,,4
294065,30-NOV-11,29-NOV-11,Zouhair,,fr,65.93.156.183,france.thifault@sympatico.ca,14141358,000000121555433,2,3,"Ne comprenait pas bien, ce que je lui demandais, j'ai dû répéter à quelques reprises ce qui n'était pas le cas avec les deux autres représentantes...",3
294066,30-NOV-11,29-NOV-11,Rahma,,fr,70.51.174.194,sleroux19@sympatico.ca,14149032,000000121558091,4,5,,3
294564,30-NOV-11,14-NOV-11,Ghaleb,,en,64.229.152.185,rtjenkins@sympatico.ca,13974262,000000121232245,3,3,,3
294565,30-NOV-11,05-NOV-11,Michael,,en,64.229.152.185,rtjenkins@sympatico.ca,13883620,000000121053083,1,2,,3
294566,30-NOV-11,05-NOV-11,Tyler,,en,64.229.152.185,rtjenkins@sympatico.ca,13883622,000000121055252,2,2,,3
294567,30-NOV-11,05-NOV-11,Tyler,,en,64.229.152.185,rtjenkins@sympatico.ca,13883624,000000121055263,3,4,,3
294568,30-NOV-11,29-NOV-11,Dheeraj,,en,67.71.156.125,amontgomery@sympatico.ca,14137808,000000121556292,4,3,"I wasn't told that I had to enter my b1 number and password to activate going on the internet as it had been re-programmed but perhaps the technician thought I would know this.  A relative helped me with this.  However, I was impressed with all the technicians I spoke with.  They were polite and very patient.  This was much appreciated.",4
294569,30-NOV-11,29-NOV-11,Daniel,,fr,67.68.103.82,roperr2995@bell.net,14148144,000000121568525,5,,"J'ai appelé plusieurs fois vos aides-supports suite à l'installation de votre technologie Télé Fibe chez moi pour Internet et TV, et jen suis satisfait. Je ne me souviens pas particulièrement de l'appel cité dans ce sondage.
Par contre, je viens maintenant de constater et vous décrire un « bug » dans la configuration de votre récepteur TV HF Fibe, modèle VIP1232. Je configure lenregistrement dune série, comme lémission « Le Téléjournal », 23 heures, canal 1126 RDI HD. Si je sélectionne « Type démission  Une seule émission », il ny a aucune émission programmée. Si je sélectionne le seul autre choix « Type démission  Toutes les émissions », il y a des jours de la semaine qui ont dautres émissions programmées, que je nai pas choisies et que je ne veux donc pas, comme : Lundi : 00h00, 01h00, Dimanche : 00h00, 01h00, 21h00, 23h00. Je ne comprends dailleurs pas la signification de cette fonction « Type démission », expliquée nulle part et que les personnes à qui jai parlé chez vous ne semblent pas bien connaître.
En plus de vous rapporter ce « bug », je vous suggère de modifier votre « politique » : Informer PERSONNELEMENT un honnête client qui vous a rapporté un « détail à repenser » et « le tenir au courant de lévolution dun tel dossier », comme le présent cas. Faites parvenir TOUT ce message au MEILLEUR ENDROIT!!!
Robert Perron, tél. : 514-255-2223, courriel : RobertPerron7060@bell.net
Bell Télé Fibe : compte 169948341, client # 16994834ZZZ108, Code d'utilisateur Bell Internet: b1qysr73. ",5
294570,30-NOV-11,29-NOV-11,Helmi,,fr,76.65.122.94,lemieuxmarc@bell.net,14144598,000000121562995,4,4,,4
294571,30-NOV-11,29-NOV-11,Arselene,,fr,70.48.136.84,marcel_bourg@sympatico.ca,14145348,000000121574098,3,2,"Arseleme, m'a donné le numéros de téléphone d'outlook pour résoudre mon problème de courriels",5
294572,30-NOV-11,29-NOV-11,Kira,,en,67.71.127.177,rtwoodworks@bell.net,14148276,000000121556740,4,3,"Made it so that I did not have so many people to deal with about this situation.  This problem started back on Oct. 5, 2011.  Finally today I think the problem has been solved but I had to threaten to take my business else ware to do it.  ",3
294573,30-NOV-11,24-NOV-11,Houcem,,fr,70.55.112.108,bmalenfant_01@sympatico.ca,14085442,000000121461468,4,4,,5
294574,30-NOV-11,26-NOV-11,Elizabeth,,en,76.64.118.248,paterson_c@sympatico.ca,14114434,000000121502981,5,5,,5
294575,30-NOV-11,29-NOV-11,Pau,,en,216.209.111.146,dendanbest@sympatico.ca,14140344,000000121567029,3,3,"When we call Bell for questions and changes to be done on your account we should not be transfered to five different Bell employees before something is resolved. On November the 9 I did call to resolve a problem with our internet service but after fourty five minutes from line shufling and repeating myself I just hung up, frustrated. It was resolved on the 29th but I realy wanted to cancel my account with Bell but I am giving Bell another chance since the person that I talked to knew more of the system at Bell.  ",2
294576,30-NOV-11,16-NOV-11,Amine,,fr,70.30.173.207,bbardou@sympatico.ca,13989656,000000121287653,5,5,,5
294577,30-NOV-11,29-NOV-11,Veerapuram,,en,67.71.156.73,barriephillips@sympatico.ca,14138364,000000121560393,3,5,"Actually, I started at 11:00 am and got the problem resolved by 3:00 p.m. The first two technicans so, so, but it was Daryl and Tony (last two technicans) that got the problem resolved.  I had suspected it was the modem at 11:00 am as the internet would work and then stop.  Tony identified this within 5 minutes.  I only wish I got him first at 11:00 am",4
294578,30-NOV-11,29-NOV-11,Alisia,,en,174.94.44.90,tim.mckeown@bell.net,14149804,000000121561479,1,1,part two. Take the time to read my e-mail address and you would see the spelling of my name. The rep. is getting it corrected. Also I don't see being able to keep the services as you can not have my own domain e-mail address. If I were to send an e-mail right now is say from  rinnernckeowntim.mckeown@bell.net   I will not send out any e0mails with this return address!,1
294579,30-NOV-11,28-NOV-11,Quintin,,en,70.52.229.45,emarsden@sympatico.ca,14127702,000000121524859,5,5,,5
294580,30-NOV-11,29-NOV-11,Pascal,,fr,69.159.163.120,jnfrenette@bell.net,14143450,000000121565714,3,2,L'entente convenue avec Pascal mentionnait l'utilisation de 60 Go. Cet ajustement n'a pas été faite à mon dossier qui fait toujour étât de 20 Go d'utilisation. A corriger immédiatement.,4
294581,30-NOV-11,28-NOV-11,Rym,,fr,70.26.201.47,bmorissette@sympatico.ca,14125444,000000121525666,4,4,,5
294582,30-NOV-11,29-NOV-11,Michael,,fr,70.51.176.129,jlegault@bell.net,14143398,000000121573205,5,5,rien de plus car le technicien qui m'a répondu a été tres gentil courtois et connaissait son affaire,4
294583,30-NOV-11,27-NOV-11,Nandhini,,en,184.148.64.154,lyole@sympatico.ca,14120962,000000121523262,1,1,Answer the question I had with regard to tracking internet usage.,2
294584,30-NOV-11,29-NOV-11,Nicole,,en,64.231.151.65,joe.badali@sympatico.ca,14143502,000000121564359,5,4,"REALLY NOTHING COULD BE DONE BETTER I WILL SEE IF IT IS CORRECTED ON MY INVOICE NEXT MONTH.  OTHERWISE GREAT AS I ALWAYS SUSPECTED, THAT'S WHY I BOUGHT STOCK IN THE COMPANY FIFTY YEARS AGO.  THANKS.",5
294585,30-NOV-11,29-NOV-11,Souhaib,,fr,70.29.192.69,lisettemelo@sympatico.ca,14144812,000000121571485,5,5,,5
294586,30-NOV-11,29-NOV-11,Ashfaq,,en,70.27.33.35,curllyt@bell.net,14139826,000000121577893,2,1,"I have pc care and they would not help me I had to get a tech here in Cambridge and he fixed my computer and had me going in 15 minutess, Im not happy with pc care they as much as told me I was on my own.",3
294587,01-DEC-11,29-NOV-11,Camille,,en,174.93.125.190,hasmig@sympatico.ca,14142270,000000121577658,5,5,,5
294588,01-DEC-11,28-NOV-11,Rod,,en,74.14.118.28,andercav@sympatico.ca,14124672,000000121551080,1,1,still waiting for my part 4 days later  not good  service at all I am not a  very happy customer right now  and for two pins would switch to cable It cant possibly be any worse that's your service peter Cavanagh.... andercav@sympatico.ca. been without service and the inconvenice is not good either . ,2
293029,28-NOV-11,27-NOV-11,Jamila,,fr,70.24.247.112,millet.verbecque@sympatico.ca,14121492,000000121512611,1,1,,1
293030,28-NOV-11,24-NOV-11,Shirin,,en,174.94.0.31,margaret.francis@sympatico.ca,14091236,000000121467127,2,2,"The Rep was frendly, polite and eager to help. She wanted me approve remote access to my computer to trouble shoot my problem. I can appreciate that strategy for complicated issues but my problem was relatively straight forward. I am starting resent it as a first resort. I don't blame the Rep, it seems to be a rapidly growing trend in your Customer Service.   ",3
293031,28-NOV-11,25-NOV-11,Edwin,,en,67.68.56.192,dtherien22@sympatico.ca,14099292,000000121488115,2,3,"i advised the CSR that based upon message i was receiving (which I read to him) that there seemed to be an outage in my area - he told me no - so i went through all the steps once again, check wire, unplug, replug, etc.  after 20 minutes he finally checked INDEED there was an outage in my area.  ",
293032,28-NOV-11,23-NOV-11,Ali,,en,70.54.88.144,larry.avril@sympatico.ca,14078062,000000121435726,4,4,,4
293033,28-NOV-11,27-NOV-11,Malek,,fr,70.28.189.18,assuranceouellette@bell.net,14117440,000000121513158,5,5,"Rien. Mais je ne comprend pas pourquoi lorsque je ne travaille pas sur mon ordinateur, la communication internet que j'ai s'arrête et j'ai un message de 'réseau de communication disponible' et ceci tout les jours. Votre réseau n'est pas fiable lorsque nous sommes un peu éloigné des centres urbains.
Georges Ouellette",3
293034,28-NOV-11,26-NOV-11,Orlando,,en,69.158.32.147,theresa-gord@sympatico.ca,14116272,000000121509031,5,5,,5
293035,28-NOV-11,27-NOV-11,Omar,,en,174.95.53.139,mccafferty@sympatico.ca,14121286,000000121512759,5,5,well done!!-- very efficient handling of my inquiry,5
293036,28-NOV-11,21-NOV-11,Asra,,en,70.26.33.62,kevin.odonnell@sympatico.ca,14050266,000000121395950,5,4,,4
293037,28-NOV-11,27-NOV-11,Ashwini,,en,184.145.124.199,r079@sympatico.ca,14122152,000000121512606,5,5,,5
293038,28-NOV-11,27-NOV-11,Asra,,en,204.101.237.139,richard.dupuis@sympatico.ca,14122390,000000121518071,4,4,,5
293039,28-NOV-11,27-NOV-11,Geetha,,fr,74.12.219.172,dianebelair@sympatico.ca,14118526,000000121519164,1,1,Embaucher des gens avec des accents moins prononces!,1
293040,28-NOV-11,27-NOV-11,Rim,,fr,74.12.219.172,dianebelair@sympatico.ca,14118528,000000121513623,1,1,Embaucher des gens avec des accents moins prononces !,1
293041,28-NOV-11,27-NOV-11,Carlos,,fr,74.12.219.172,dianebelair@sympatico.ca,14118530,000000121513579,1,1,Embaucher des gens avec accents moins prononces!,1
293042,28-NOV-11,22-NOV-11,Alfredo,,en,208.87.23.251,ildiko@bell.net,14062134,000000121422341,5,5,"Nothing, everything went very well",5
293043,28-NOV-11,27-NOV-11,Janice,,en,199.198.251.108,rsmytie@sympatico.ca,14122598,000000121518167,5,5,"Was on the phone for 45 mins waiting  was way too long and being transfered to two different people, who didn't know what to do, and then finaly getting transfered again and talked with Janice who knew what she was talking about and even gave advise.. ",4
293044,28-NOV-11,27-NOV-11,Jose,,en,69.159.55.52,clair.everitt@sympatico.ca,14118144,000000121514913,5,5,I cannot think of a thing.The service and solution was perfect.,5
293045,28-NOV-11,26-NOV-11,Serge,,fr,70.82.143.2,pbeaudin9@sympatico.ca,14114522,000000121502286,4,4,mais pour les personnes avec qui  jai discute samedi am  ne m ecoute pas car ils suivrent seulement les etapes .au point que je demande ce que je fait chez bell comme client . merci de me lire.mais amilioration samedi pm,3
293046,28-NOV-11,26-NOV-11,Neila,,fr,70.82.143.2,pbeaudin9@sympatico.ca,14114524,000000121500261,3,3,manque de constance sur le service,3
293047,28-NOV-11,27-NOV-11,Gloria,,en,69.158.172.136,sgmapp77@sympatico.ca,14122826,000000121521470,5,5,see numbers 1 and 2 above !,5
293048,28-NOV-11,27-NOV-11,Maria,,en,50.101.147.20,freeborn@sympatico.ca,14119086,000000121518136,5,4,,4
293049,28-NOV-11,23-NOV-11,Allaura,,en,142.240.200.10,pmayn02@sympatico.ca,14080856,000000121430543,4,5,Call and talk to me to approve changes being made to my account. This I won't get upset when I see an extra $50 on my account.,4
293050,28-NOV-11,23-NOV-11,Walid,,fr,69.157.135.4,jean.belhumeur@sympatico.ca,14076648,000000121428491,2,2,"avoir une explication ou une réponse....
",3
293051,28-NOV-11,27-NOV-11,Sulochana,,en,67.70.20.154,cosimo@sympatico.ca,14118220,000000121517930,2,3,,2
293052,28-NOV-11,27-NOV-11,Gilberto Jose,,en,70.49.51.250,masterpiece04@sympatico.ca,14121232,000000121519386,5,4,,5
293053,28-NOV-11,17-NOV-11,Edgardo,,en,70.49.150.87,jeanne13@sympatico.ca,14006480,000000121303987,5,5,nothing he was extremely helpful and put up with an old persons lack of computer terms very well,5
293054,28-NOV-11,26-NOV-11,Gabriel,,en,76.71.128.103,richard.aleksandrowicz@sympatico.ca,14115082,000000121502012,3,3,The email set up of accounts in outlook still is not functioning appropriately.  Am getting emails into other account name extensions in outlook.  May have to call Bell again. ,4
293055,28-NOV-11,25-NOV-11,Tyrone,,en,184.145.73.209,wyncla@sympatico.ca,14107914,000000121483992,5,3,"everybody i have talked to has had an immediate fix to get me going, but nobody was able to offer a total solution",5
293056,28-NOV-11,21-NOV-11,Zaccheus,,en,69.158.71.4,ped_sgb@sympatico.ca,14053070,000000121379052,4,4,,4
293057,28-NOV-11,26-NOV-11,Aymen,,fr,76.65.175.226,r.rauzon@sympatico.ca,14114864,000000121505660,5,5,,5
293058,28-NOV-11,27-NOV-11,Juliio,,en,70.50.30.243,gkl@sympatico.ca,14119292,000000121519370,5,5,"I can't think of anything.
Julio was excellent solving the problem & also kind enoguh to explain it to me.",4
293059,28-NOV-11,22-NOV-11,Guylaine,,fr,70.26.247.72,ghislaine.lalonde@sympatico.ca,14061286,000000121416449,5,5,,5
293060,28-NOV-11,17-NOV-11,Gavin,,en,70.48.75.156,elliottjy@bell.net,14004448,000000121310099,5,4,Your representative did a fine job.,4
293061,28-NOV-11,27-NOV-11,Sarah,,en,184.145.14.65,alan_ferguson@sympatico.ca,14117212,000000121522786,5,5,Nothing,5
293062,28-NOV-11,27-NOV-11,Moez,,fr,174.91.217.188,marywo@sympatico.ca,14121227,000000121517221,5,5,,5
293063,28-NOV-11,27-NOV-11,Mir,,en,174.90.111.64,ngdunn@sympatico.ca,14121716,000000121520770,4,5, ,5
293064,28-NOV-11,25-NOV-11,Anis,,fr,206.172.0.204,laval6@sympatico.ca,14102694,000000121495770,1,1,Écouter ma demande et comprendre que j'ai tout mes services avec Bell. Je demandais de vérifier mes paramètres de mon fureteur Safari et on m'a redirigé vers Apple Canada,1
293065,28-NOV-11,27-NOV-11,Taoufik,,fr,174.88.161.50,tournesolle@sympatico.ca,14123424,000000121520692,5,5,"Aucun temps d'attente, Bravo!
Technicien patient et très poli s'exprimant en français et sans accent.Merci!
Permettre, à la demande du client, de configurer son routeur avec une clé WPA2-PSK en utilisant pour plus de sécurité des lettres et des chiffres et non lui offrir d'écrire seulement le mimimum de chiffres requis.
",4
293066,28-NOV-11,27-NOV-11,Priyanka,,en,76.65.21.57,micheljpcz@sympatico.ca,14121442,000000121512524,5,5,Explained the cause/reason for the problem.,4
293067,28-NOV-11,27-NOV-11,Roy,,en,74.12.238.191,robbin.shandler@sympatico.ca,14122466,000000121521929,5,5,I waited almost an hour to get through to someone,4
293550,28-NOV-11,27-NOV-11,Mohammed,,en,70.50.54.18,imb389@sympatico.ca,14119670,000000121518015,5,4,,5
293551,29-NOV-11,25-NOV-11,Mark,,en,174.89.176.232,jackdosanjos@bell.net,14101138,000000121484746,4,4,Comunication,5
293552,29-NOV-11,28-NOV-11,Tracy,,en,74.198.164.222,megadave@bell.net,14132328,000000121533807,4,5,Given the rep a faster computer with two monitors. ,3
293553,29-NOV-11,28-NOV-11,Patrick,,en,70.26.87.163,ian.cooper2@sympatico.ca,14129260,000000121531043,5,5,,5
293554,29-NOV-11,28-NOV-11,Sowmya,,en,69.157.168.162,musky@sympatico.ca,14132948,000000121551670,5,5,perfect,5
293555,29-NOV-11,28-NOV-11,Abraham,,en,74.14.62.139,frans.vanderhorst@sympatico.ca,14128204,000000121525185,4,4,,4
293556,29-NOV-11,28-NOV-11,Mark,,en,74.14.111.187,280240@sympatico.ca,14123906,000000121531352,5,5,,5
293557,29-NOV-11,28-NOV-11,Carolina,,en,70.24.107.207,fideault@sympatico.ca,14128016,000000121539385,4,3,,4
293558,29-NOV-11,28-NOV-11,Jacques,,en,70.26.12.225,samera@sympatico.ca,14134936,000000121528597,5,5,,5
293559,29-NOV-11,28-NOV-11,Satish,,en,70.52.9.200,suzannelongpre@sympatico.ca,14135812,000000121536111,5,5,can't suggest anything at this time,5
293560,29-NOV-11,29-NOV-11,Miguel,,en,67.69.29.18,hueniken@sympatico.ca,14129203,000000121552213,5,5,Nothing,4
293561,29-NOV-11,28-NOV-11,Soumaya,,fr,184.144.177.66,rogerpom@sympatico.ca,14134552,000000121524946,5,5,ce fut très satisfaisant pour moi.,5
293562,29-NOV-11,28-NOV-11,Ahmed,,fr,174.93.238.196,gosselin.dany@sympatico.ca,14128742,000000121530361,5,5,Rien de plus,4
293563,29-NOV-11,28-NOV-11,Mohamed,,fr,76.68.200.138,flo.c@sympatico.ca,14128054,000000121538920,4,5,je n'ai pas de commentaires négatifs,3
293564,29-NOV-11,28-NOV-11,Stanley,,en,70.48.74.190,gailresvick@sympatico.ca,14128360,000000121527240,5,5,"You did a very good job but I have a hearing problem and had problems hearing teh technician. 
I know it is my problem and felt very satisfied with help given to me once this issue was established. This is not critical of your help in any way but wanted to make sure you understood the issue and your help was greatly appreciated.",5
293565,29-NOV-11,28-NOV-11,Kumar,,en,65.95.6.19,jennipickering@sympatico.ca,14129870,000000121547530,1,1,Listened better and ensure that your operators speak clearly,1
293566,29-NOV-11,28-NOV-11,Michelle,,en,174.88.88.167,cdfry@sympatico.ca,14125968,000000121524909,5,5,"Honestly, to begin with I am a loyal Bell customer and have been a Bell customer for decades.  By finally switching my mobile service over to Bell in the last month I am now spending over $400 a month with Bell and have Bell phone, internet, television and mobile. Regretfully I have spent hours on the phone with Bell over both phone line and internet issues in the last month.  I have spent at least 3 days waiting at home for service people and had no shows twice. I have had my phone service suspended by accident, my internet cut off by accident and was charged $50 for it. I had to phone for credits for the $50 and other charges I should not have been charged for.  To apologize for all this I received 1 month free phone service - thanks for that, but honestly the least Bell could have done. I mentioned having gone to Bell mobility in January 2011, ...well when I did I called Bell mobility and asked to have all my accounts bundled and applied for the bundle discounts.  That was the day after I got the mobile phones in January.  It took until September and many frustrating phone calls to finally get the discount and the bills on the One Bill service. I believe the first correct bill was in October.  A redundant second One Bill account remains open on my account to cause me confusion when I go to the One Bill page.  For those issues I was given a $25 credit.  Again, thank you, but the least Bell could have done.  So I'm going to turn this question around and ask ""What could you have done to improve my recent expiences?""   Thank you.  Regards,  Chris Fry ",3
293567,29-NOV-11,28-NOV-11,Josue,,en,65.92.145.129,weldon.sallycarr@sympatico.ca,14136631,000000121533387,5,4,"I was satisfied - no wait time, found out what I needed - and if I receive what was to be sent out, then it was a satisfactory experience.",4
293568,29-NOV-11,28-NOV-11,Charles,,en,69.159.3.60,ed.zobetz@sympatico.ca,14127556,000000121527572,5,5,,4
293569,29-NOV-11,28-NOV-11,Temsu,,en,174.91.239.240,karen.cote086@sympatico.ca,14130524,000000121531423,5,5,,4
293570,29-NOV-11,28-NOV-11,Aleem,,en,70.50.104.111,babyrey222@bell.net,14125066,000000121549393,5,5,Nothing,5
293571,29-NOV-11,28-NOV-11,Sudhakar,,en,184.151.63.249,maureen.garner@sympatico.ca,14132198,000000121551789,5,5,"Nothing,everything was well handled",5
293572,29-NOV-11,28-NOV-11,Shakeel,,en,174.94.29.44,bob_gauld@sympatico.ca,14125458,000000121526907,5,5,,5
293573,29-NOV-11,27-NOV-11,Manoranjith,,en,65.92.146.131,bplummer1@sympatico.ca,14117760,000000121513551,5,5,,5
293574,29-NOV-11,26-NOV-11,Karthika,,en,174.91.230.102,janenelson@sympatico.ca,14111818,000000121509741,5,5,Nothing more.,5
293575,29-NOV-11,28-NOV-11,Sam,,fr,184.148.176.190,jpperrier@sympatico.ca,14130346,000000121526121,5,5,tout bon,4
293576,29-NOV-11,28-NOV-11,Henry,,en,67.71.66.111,r.vanes@sympatico.ca,14134000,000000121530898,5,5,,5
293577,29-NOV-11,28-NOV-11,Naveed,,en,70.50.48.165,ogod@sympatico.ca,14133256,000000121548217,4,4,Hard to understand the representatives.,5
293578,29-NOV-11,28-NOV-11,Samia,,fr,70.55.53.229,claude.lepage@bell.net,14126310,000000121528962,5,5,"Rien de particulier, tout était parfait!",5
293579,29-NOV-11,28-NOV-11,Marco,,en,67.70.203.169,gypsie2@bell.net,14128914,000000121542059,5,5,shorten wait time on hold,5
293580,29-NOV-11,28-NOV-11,Khan,,en,76.68.108.128,dnikolic2@sympatico.ca,14127306,000000121529855,3,5,Better English. Very hard to understand. I had to ask repetitive questions over and over.,3
293581,29-NOV-11,28-NOV-11,Gautham,,en,70.26.9.92,wayne.bartraw@sympatico.ca,14136608,000000121549604,5,5,"Nothing, he did a Great Job. Thanks",5
293582,29-NOV-11,28-NOV-11,Mark,,en,174.95.25.43,mcateer@sympatico.ca,14132262,000000121532390,5,4,nothing- as all my questions were answered.thankyou,4
293583,29-NOV-11,28-NOV-11,Ravi,,en,70.50.217.175,paul.dumbrille@sympatico.ca,14133502,000000121541906,5,4,Nothing,4
293584,29-NOV-11,31-OCT-11,Andrew,,en,174.88.5.153,mybottomline@sympatico.ca,13826502,000000120930321,1,1,"Provide a reason for a significant delay in letting me know that even though you are taking my money each month, you tell me that your lousy and most of the time non existant service, you are not going to do anything at all about it.  Your service and product is at the top of the list of services that are the worst in Canada.  If I did not live in a rural area, and have NO CHOICES for Internet, I would absolutly drop your service like a rock.",1
293585,29-NOV-11,27-NOV-11,Med nejib,,fr,174.89.225.202,pagem@sympatico.ca,14121858,000000121513363,2,4,"Plus de compréhension et plus de clarté dans les demandes d'exécution.
Difficulté du langage.
",2
293586,29-NOV-11,28-NOV-11,Steph,,en,69.158.68.80,jstamour@sympatico.ca,14130392,000000121524530,1,3,Your representative should know what they are doing when booking a appointment ,3
294067,29-NOV-11,28-NOV-11,Nandhini,,en,74.14.159.175,romantietz@sympatico.ca,14134580,000000121551625,1,1,"The Tech that upgraded our FIBE internet and checked the box outside disconnected our fax line from the wireless printer.  Can;t get a hold of ""Susi"" to fix the problem.  No one on the Bell line knows how to fix and they keep flipping me to someone else.  I have suppported Bell for a long time and would continue to do so.  Please have SUSI come back to reconnect fax cable from Modem to fax/printer machine.

Thanks.",1
294068,29-NOV-11,28-NOV-11,Kevin,,en,199.36.230.91,saychuks@sympatico.ca,14135026,000000121530719,1,1,"Provided the internet service I was paying for. Constant disconnect, confirmed several times with Bell.  Despite numerous requests to have a technician come to the house, every time was denied and never notified, ticket dismissed by techinician. Was told over the phone by technician to expect service as is, will only get worse as Bell is not investing any money into the service. Suggested to find something else, did and went with other provider.  Bell customer over 40 yrs ! Still have Bell phone x 2, mobility and satellite but will look into alternative services.",1
294069,30-NOV-11,29-NOV-11,Shakeel,,en,70.27.29.203,gorgreen@sympatico.ca,14141942,000000121573461,5,4,nothing - however your electronic request is treated as spam by my system,4
294070,30-NOV-11,29-NOV-11,Sami,,fr,70.48.128.100,ibrahim.w@bell.net,14142568,000000121568834,4,4,,5
294071,30-NOV-11,29-NOV-11,Bumi,,en,76.64.254.25,shirley.tony.lasorsa@sympatico.ca,14148914,000000121560828,5,4,,5
294072,30-NOV-11,29-NOV-11,Stephanie,,en,70.26.8.225,dharmeshpatel@sympatico.ca,14140458,000000121553100,1,1,Ensure that problem is resolved first time without the need to call back every billing cycle,1
294073,30-NOV-11,29-NOV-11,Ayesha,,en,76.64.199.112,geoff.hoy@sympatico.ca,14141684,000000121569682,3,4,,5
294074,30-NOV-11,29-NOV-11,Mike,,fr,69.156.16.45,r.lecuyer@sympatico.ca,14147494,000000121557992,5,3,"Depuis plus d'un an, j'éprouve de la difficulté avec la vitesse du signal internet: vitesse variant entre 2.80MBPS et 3.44 MBPS.Plustôt faible alors que je suis un abonné ''Performance''.
J'apprends qu'en raison de la distance de la centrale je ne peux obtenir qu'un maximum de 3.41 MBPS et pourtant je demeure dans la ville de Salaberry-de-Valleyfield à 3km du centre ville.
Alors pourquoi offrir ''Performance'' lorsque Bell sait qu'il ne peut le livrer.Cela fait plus de 10 ans que je suis un abonné de Bell. J'aurai préféré plus de transparence de Bell.",2
294075,30-NOV-11,29-NOV-11,Marco,,en,70.25.56.196,wubs16@bell.net,14150546,000000121577138,5,4,,4
294076,30-NOV-11,29-NOV-11,Mary,,en,184.151.63.235,victoria.white@sympatico.ca,14150218,000000121557238,5,5,,5
294077,30-NOV-11,29-NOV-11,Shalini,,en,76.70.45.234,ssbutt@sympatico.ca,14149186,000000121576861,5,5,,5
294078,30-NOV-11,29-NOV-11,Yousri,,fr,184.145.158.160,jean_martel@sympatico.ca,14143140,000000121554690,5,5,,5
294079,30-NOV-11,29-NOV-11,Carolina,,en,70.54.0.6,orpha.weese@sympatico.ca,14146792,000000121577904,5,5,I have had my account since 1998 and have always called the same # when I have a problem.  Last night I was on hold for 45 minutes before I got an answer only to be told I had reached the business dept.  The rep was kind enough to transfer my call but I had no idea that to reach residential I NOW have to dial 310-surf#.  So I was on the phone for a total of 1 hr. 45 min. but at least the problem was resolved.,5
294080,30-NOV-11,29-NOV-11,Kevin,,en,70.24.25.166,gerald.ashthorpe@sympatico.ca,14141708,000000121558818,5,5,,5
294081,30-NOV-11,29-NOV-11,Salma,,fr,76.65.171.225,mmafaucher@sympatico.ca,14146148,000000121554793,4,4,"être mieux à l'écoute du client.  Je vous dirai le mois prochain si je suis entièrement satisfaite du service obtenu hier.  Chaque fois je crois que tout est règlé, et arrive la prochaine facture avec encore un erreur... 
Rappelez-moi après la sortie des prochaine facture en décembre et je pourrai mieux me prononcer. 
Pour ce qui est d'hier ça pris du temps avant que la dame de chez Bell, comprenne que moi tous ce que j'ai de facture de Bell sur Internet est 1 de 1 page. Elle me disait de regarder la page 5 de 6 et moi je ne l'avais pas.  Comment comprendre ce qu'elle essayait de m'expliquer. Elle me semblait impatiente, et moi aussi je l'étais avec elle. J'avais hâte qu'elle comprenne mon problème.",1
294082,30-NOV-11,29-NOV-11,Larissa,,fr,174.92.234.178,j-g.chenevert@sympatico.ca,14142726,000000121554260,4,4,,5
294083,30-NOV-11,29-NOV-11,Hassan,,en,70.27.159.101,sstirling@sympatico.ca,14149204,000000121576165,2,2,"the ""HIGH level Tech"" could have taken an interest in what I had tosay.  He could have waited until i was finished speaking before he started speaking.  ",3
294084,30-NOV-11,29-NOV-11,Edward,,en,70.27.159.101,sstirling@sympatico.ca,14149206,000000121568333,4,2,"i wish the tech could speak better english.  it's always that way with our off-shore support, and I would prefer to speak to a tech in my own continent",3
294085,30-NOV-11,25-NOV-11,Danielle,,en,64.39.161.163,p.makrissopoulos@sympatico.ca,14104758,000000121486567,1,1,be more flexible and be treated like a valued customer.,1
294086,30-NOV-11,29-NOV-11,Arun,,en,70.27.64.113,dgbignell@bell.net,14140450,000000121570068,5,5,"Our first contact Alfred, did not resolve the product and I let him know that, but he signed off and did not call back.

Our second contact Arun was excellent and was able to totally resolve the problem.",5
294087,30-NOV-11,28-NOV-11,Alex,,fr,74.198.164.174,s.ratajczak@sympatico.ca,14134840,000000121541147,3,1,"Norte problems n'est pas resolu depuis vendredi dernier.
Alex a effective des testes et il a cerulean un rendezvous Avec un tech chez nous. Alex a bien fait son travail... Cest voter service Internet qui est Le probleme",1
294088,30-NOV-11,29-NOV-11,Ahmed,,fr,142.195.251.128,ybou2002@sympatico.ca,14150612,000000121576428,5,5,Attendre moins longtemps avant de parler au conseiller.,5
294089,30-NOV-11,29-NOV-11,Sam,,en,70.55.48.245,arnold81@bell.net,14138074,000000121557164,5,4,everything was answered thankyou,5
294090,30-NOV-11,29-NOV-11,Mhamed Chekib,,fr,69.159.136.57,ray.ruest@sympatico.ca,14147624,000000121566414,5,5,,5
294091,30-NOV-11,28-NOV-11,Dilip,,en,174.92.70.239,rmcmahon54@bell.net,14134424,000000121532333,3,4,,3
294092,30-NOV-11,29-NOV-11,Vijayashanti,,en,67.68.13.118,tlanglois@sympatico.ca,14149850,000000121565996,2,2,I was initially told that I could pay a flat fee for a modem rental and then I was told I couldn't.  $4.95 is too much for a monthly rental charge.,2
294093,30-NOV-11,26-NOV-11,Diego,,en,74.14.62.26,G.CONRICK@sympatico.ca,14108264,000000121496977,1,1,I felt that my tech really didn't understand my problem,
294094,30-NOV-11,29-NOV-11,Carolina,,en,174.94.31.30,hobbs.london@sympatico.ca,14142438,000000121567763,3,3,"your represtative told me she would call today at 1 pm to verify that the order for DSL line was satisfactory.  It is now 1:20 and still waiting for the call.
THE ORDER DID NOT GO WELL AT ALL--VERY POOR",2
294095,30-NOV-11,29-NOV-11,Hema,,en,74.15.30.130,regnier9066@bell.net,14147722,000000121561466,5,5,,5
294589,01-DEC-11,30-NOV-11,Bedre,,en,70.26.220.96,greg.alexander@sympatico.ca,14155686,000000121600781,5,5,"all bell employees should be as helpful as this employee was.  Far too often bell employees, i.e. stores, customer service personal etc. treat customers unappreciately.  ",3
294590,01-DEC-11,25-NOV-11,Nikitha,,en,74.12.6.11,CUIMEIHONG@sympatico.ca,14096060,000000121474740,5,5,"All of the representatives (especiallY, the technician who helped me to resolve
reseting,I was appreciated what he did for me. He is a very patient,polite and 
experience person.) have done very well.
The service what I expect to want,thank you very much. You are doing very well.",5
294591,01-DEC-11,30-NOV-11,Emmanuelle,,en,64.231.50.126,princeg@sympatico.ca,14160906,000000121584209,5,4,Nothing,4
294592,01-DEC-11,30-NOV-11,Nandhini,,en,70.30.97.74,larkspur.music@sympatico.ca,14157906,000000121603340,5,5,connection-difficult to hear,5
294593,01-DEC-11,30-NOV-11,Nancy,,en,64.231.97.159,smarter1@sympatico.ca,14162338,000000121581868,5,5,nothing,5
294594,01-DEC-11,30-NOV-11,Mario,,fr,70.55.207.99,nnlepage@sympatico.ca,14160124,000000121583544,5,5,,4
294595,01-DEC-11,30-NOV-11,Hassan,,en,69.158.179.152,smokenk9@bell.net,14162354,000000121598419,4,5,seemed to wait on hold several times during call,5
294596,01-DEC-11,30-NOV-11,Farhana,,en,174.95.238.241,brboychuk@sympatico.ca,14152634,000000121586121,5,5,,5
294597,01-DEC-11,30-NOV-11,Ali,,en,64.231.164.55,jojak@sympatico.ca,14157128,000000121591823,5,4,,4
294598,01-DEC-11,30-NOV-11,Bobbie-Jo,,en,74.15.93.83,hshea5@sympatico.ca,14156062,000000121594384,5,5,"When I phoned last March and said that I already owned a new Bell modem, I should have had the modem lease fee removed as I had not received a leased Bell modem when the phone/internet connection was first put in place in 2010.",4
294599,01-DEC-11,30-NOV-11,Sulochana,,en,74.14.105.152,dorinda1@sympatico.ca,14154360,000000121598555,5,5,Nothing,5
294600,01-DEC-11,30-NOV-11,Ali,,fr,65.92.196.75,heroux12@sympatico.ca,14155950,000000121587782,5,4,,5
294601,01-DEC-11,29-NOV-11,William,,en,65.95.91.95,marilyn.teague@sympatico.ca,14145438,000000121573717,5,5,,5
294602,01-DEC-11,30-NOV-11,Kevin,,fr,184.146.248.134,juleschiquette@bell.net,14157316,000000121582071,5,4,informer votre personnel attitré en ce qui concerne la promotion que j`avais recu par la poste pour un abonnement à INTERNET,4
294603,01-DEC-11,30-NOV-11,Imen,,fr,65.94.86.235,arlette.cottaz@sympatico.ca,14151906,000000121579499,3,,J'attend pour la troisième fois le tech.pour régler un problème de bruit sur la ligne de téléphone lorsqu'il pleut. ,3
294604,01-DEC-11,01-DEC-11,Sofien,,fr,76.64.242.157,gerard.goulet@bell.net,14155394,000000121603988,3,4,"J'ai eu un peu de misère à comprendre le technicien M. Sofien; ce fut assez long mais la patience est nécessaire...",4
294605,01-DEC-11,30-NOV-11,Katrina,,en,184.147.217.31,schembri1951@bell.net,14161960,000000121591889,5,5,none at all,5
294606,01-DEC-11,30-NOV-11,Claudia,,en,184.148.184.73,dgwarren@bell.net,14154162,000000121600612,4,2,,4
294607,01-DEC-11,30-NOV-11,Hanen,,fr,74.15.212.30,brother_doomsday@sympatico.ca,14152678,000000121581122,1,1,Assumez vos responsabilité et permettre au client mécontent de parler à du personel qui sont autorisé a apporter des changement executif et administratif quand la situation le demande.,1
294608,01-DEC-11,30-NOV-11,Erick,,en,70.27.156.97,s.thiede@sympatico.ca,14161766,000000121591900,5,5,I have nothing derogatory to say.  The representative I dealt with was very helpful and professional.,5
294609,01-DEC-11,29-NOV-11,Nebgha,,fr,65.92.171.247,soleil2001@sympatico.ca,14149106,000000121554105,4,4,,1
294610,01-DEC-11,30-NOV-11,Rolando,,en,70.26.6.205,ajlp@sympatico.ca,14151432,000000121581222,4,4,It would be helpful if the customer representative spoke without an accent and perhaps not so quickly.,4
294611,01-DEC-11,30-NOV-11,Mehdi,,fr,70.54.166.237,sylvano80@sympatico.ca,14162752,000000121600864,5,5,"Rien de plus, pour l'instant je suis totalement satisfait ! Merci !",5
294612,01-DEC-11,30-NOV-11,Seifeddine,,fr,70.55.120.240,corriveau.sonia@sympatico.ca,14153514,000000121599792,4,4,,4
294613,01-DEC-11,28-NOV-11,Ronald,,en,99.243.126.146,lfalzon@sympatico.ca,14131220,000000121538532,1,1,send some one to get it connected.,2
294614,01-DEC-11,28-NOV-11,Stephen,,en,50.101.224.140,calicocreek@sympatico.ca,14125808,000000121532295,4,4,,4
294615,01-DEC-11,29-NOV-11,Vijayashanti,,en,70.51.72.213,rrussette@bell.net,14148256,000000121563998,5,5,,5
294616,01-DEC-11,24-NOV-11,Mauricio,,en,76.64.195.106,echharris@bell.net,14074522,000000121449096,3,3,"
didnt receive splitter for jack so we
can use phone and computer on same jack.
said that we would receive one in 3 to 4 working days. still havent  received  
it. 01/12 /11
thank you cathie harris



",4
294617,01-DEC-11,30-NOV-11,Luis,,en,64.229.67.141,chuck-moore@sympatico.ca,14153280,000000121587967,4,4,"The issue will not be resolved until a technician makes a house call on Friday.  However, both Louis and Carmen werre excellent, very professional and determined to resolve the issue.",5
294618,01-DEC-11,29-NOV-11,Garry,,en,184.148.64.226,soundtrack@sympatico.ca,14149136,000000121559002,5,5,"Garry is a nice, human person. Different from you other ""tech"" helpers. We were surprised to find in Bell-phone-help, someone that cares for the customers.",5
294619,01-DEC-11,29-NOV-11,Souhail,,en,76.65.129.130,soneylia@sympatico.ca,14149108,000000121562062,4,3,Il a fait ce qu'il pouvait et devait faire en premier lieu. Il m'a dit de rappeler si ca ne marchait pas.,4
294620,01-DEC-11,30-NOV-11,Abdulkarim,,fr,74.15.212.177,ericlbergeron@sympatico.ca,14154750,000000121596168,5,5,,5
294621,01-DEC-11,30-NOV-11,Edgar,,en,174.95.96.144,ktnr7676@sympatico.ca,14157790,000000121602201,3,4,,3
294622,01-DEC-11,30-NOV-11,Karim,,fr,74.15.232.123,jackiemoreau@bell.net,14156316,000000121592447,4,4,Vous avez répondu vraiment a mes questions Merci,5
294623,01-DEC-11,30-NOV-11,Harathi,,en,76.71.95.208,bcoring@sympatico.ca,14152238,000000121591159,3,4,"Make the My Bell website more interactive. I could not simply Add a feature to my existing internet package online, my online chat was interupted almost before it got started, and the contact telephone numbers were difficult to find or they did not work if I did find one. I finally called the number I have for Expressvu only because it was the only one that connected me with a Bell rep, regardless of the department. However, once connected to a live internet representative my request was dealt with within two minutes.It would have taken less time had I been ables to click an ""Add Feature"" to existing service link on the My Bell website. ",3
294624,01-DEC-11,30-NOV-11,Alisia,,en,76.67.20.163,dlshaw@bell.net,14154272,000000121588499,5,4,,5
294625,01-DEC-11,30-NOV-11,Margaret,,en,184.148.134.169,davidbrackett@sympatico.ca,14153902,000000121579010,3,3,I think a new modem would of been the solution rather than a power cord.,4
294626,01-DEC-11,30-NOV-11,Dilip,,en,64.231.141.119,donchapman@sympatico.ca,14154348,000000121581528,5,4,,5
294627,01-DEC-11,30-NOV-11,Alejandro,,en,70.54.14.51,ewa_sk@bell.net,14154808,000000121590668,5,5,,5
293068,29-NOV-11,26-NOV-11,Mohamed,,fr,69.159.132.171,jacques197@sympatico.ca,14111772,000000121508770,5,5,,5
293069,29-NOV-11,28-NOV-11,Janie,,en,174.94.71.126,vince.colalillo@sympatico.ca,14136492,000000121532824,1,1,I had to call at least 6 times with 8 different representatives since late September to resolve my issue.  Of which today I am not certain if still resolved.,
293070,29-NOV-11,28-NOV-11,Kumar,,en,76.68.38.171,vicandharv@sympatico.ca,14136466,000000121549696,4,4,,4
293071,29-NOV-11,28-NOV-11,Joseph,,en,76.69.131.155,ctodd@sympatico.ca,14126564,000000121545738,2,5,Not have to be passed to 4 people (which had to go though the privacy/security check each time)  and waste 30 minutes on the phone,4
293072,29-NOV-11,28-NOV-11,Ameer,,en,216.209.116.189,rmunnik@sympatico.ca,14134436,000000121551202,1,2,The customer care rep. did not seem to have much experience. Maybe was new but certainly did not know how to find local dial up number  and as soon as she was able to blame problem on my end she did so and would not think it was sympatico's,1
293073,29-NOV-11,28-NOV-11,Elmer,,en,216.209.116.189,rmunnik@sympatico.ca,14134438,000000121551892,5,5,"Professional, knowledgeable and efficient in correcting problem",5
293074,30-NOV-11,29-NOV-11,Pau,,en,206.223.185.131,gyip@sympatico.ca,14142152,000000121554943,4,4,,4
293075,30-NOV-11,28-NOV-11,Wynbert,,en,207.245.207.77,Jong21@sympatico.ca,14124072,000000121530259,5,5,"Nothing more needed to improve; as I was completely satisfied talking to a representative in Canada whom I could understand his English. Thank you!",5
293076,30-NOV-11,29-NOV-11,Carolina,,en,70.31.21.6,kopeinokai@sympatico.ca,14144260,000000121561936,5,4,Bell should unbundle Internet Service Advisor from Bell Internet Security as the internet checkup feature of BISA does not work like and the other features are more efficiently accessed on demand by logging on to My Bell. BISA consumes resources better used for user applications. ,5
293077,30-NOV-11,29-NOV-11,Julio,,en,65.95.83.245,milanz1@sympatico.ca,14146044,000000121561694,2,3,Disappointed that Bell downgraded my service apparently by mistake. Told have to wait up to 3 business days to correct. Not very happy.,3
293078,30-NOV-11,29-NOV-11,Hussain,,en,74.15.138.198,cavrich@sympatico.ca,14139232,000000121568603,4,4,"

responder was patient, polite and friendly.",5
293079,30-NOV-11,29-NOV-11,Hemavathi,,en,64.231.86.32,millbr@sympatico.ca,14146050,000000121566576,2,1,The problem is still present.  My outbox shows messages not being sent yet they have been sent multiple times.,2
293080,30-NOV-11,29-NOV-11,Latregan,,fr,70.29.246.184,francois.allard2@sympatico.ca,14141394,000000121564793,4,4,,5
293081,30-NOV-11,29-NOV-11,Aria,,en,99.243.103.74,alex.vanderzand@sympatico.ca,14137658,000000121563814,5,5,,5
293082,30-NOV-11,29-NOV-11,Halima,,fr,184.144.236.183,thibeault.n@sympatico.ca,14149770,000000121569288,3,2,"La ligne a été coupée, je croyais que la dame allait me rappeler mais je n'ai reçu aucun appel...",3
293083,30-NOV-11,29-NOV-11,Arbi,,fr,76.67.143.209,jules.racine@sympatico.ca,14143804,000000121577272,3,2,Je suis québécois et je trouve cela aberrant de ne pas se faire servir par des québécois.,3
293084,30-NOV-11,29-NOV-11,Andrew,,en,70.48.8.26,robstoyan@sympatico.ca,14148046,000000121567438,5,5,"I was supposed to get a follow up email confirming our conversation, but haven't received it.",5
293085,30-NOV-11,29-NOV-11,Venkatesh,,en,184.145.69.54,ianor@sympatico.ca,14142566,000000121560648,5,5,nothing he was great,5
293086,30-NOV-11,29-NOV-11,Sonia,,fr,184.144.235.232,jpsanchez34@bell.net,14143730,000000121556487,4,5,"Je suis d'un âge avancé, et mes problè- mes sont les mots techniques employés. Je vais de l'avant,biensûr,avec l'aide de vos techinitiens et en apprenant à ma vitesse chaque jour un peu plus. Votre patience est le plus bel outil de travail que vous puissiez avoir. envers nous les aînés. Merci",5
293087,30-NOV-11,29-NOV-11,Romy,,fr,70.51.45.44,letellier4@sympatico.ca,14144644,000000121564275,2,2,améliorer vos compétences pour Ubuntu de Linux,3
293088,30-NOV-11,29-NOV-11,Ruth,,en,74.14.223.250,bdande@sympatico.ca,14138428,000000121559135,5,,,5
293089,30-NOV-11,29-NOV-11,Roshan,,en,69.157.51.54,mcquittyw@sympatico.ca,14145740,000000121572304,5,5,"First call was answered - then we were disconnected and when I called back =
the service was supberb",4
293090,30-NOV-11,29-NOV-11,Henry,,en,209.226.103.101,mulchman@sympatico.ca,14146372,000000121567925,4,4,,3
293091,30-NOV-11,29-NOV-11,Edgardo,,en,70.48.186.57,marriam_wahab@sympatico.ca,14145510,000000121571286,4,3,"We were told that we would be provided with a new modem, and our modem was not swapped out.",4
293092,30-NOV-11,29-NOV-11,Sarah,,fr,67.68.113.35,deniscarolroy@sympatico.ca,14140358,000000121567909,4,4,,5
293093,30-NOV-11,29-NOV-11,Claudia,,en,74.14.197.52,cfayet@sympatico.ca,14139288,000000121577179,5,5,It was all excellent,5
293094,30-NOV-11,29-NOV-11,Marcos,,en,174.91.44.202,jandbparney@sympatico.ca,14142930,000000121560846,5,5,reduced my rediculous cost,4
293095,30-NOV-11,29-NOV-11,Lor,,en,174.91.44.202,jandbparney@sympatico.ca,14142932,000000121558992,5,5,reduced my absured cost,3
293096,30-NOV-11,29-NOV-11,Abbey,,en,70.26.164.139,stro@sympatico.ca,14149356,000000121568058,5,3,"Mistakes,  errors, and underhanded billing practices (by the bean counters at top)  will happen but you need to give the customer a goodwill credit for the hassle/time of rectifying a billing problem especially if it was not caused by the customer (note: this is still yet TBD). Yes I got my refund  but simply reversing charges (for services that I believe that I did not ask for) does not make things even. So it should be either 1 month free or equivalent to refunded money. So if my refund is $10, I should get an additional $10 - this similar to what grocery stores do when there is barcode price error.  Your internet service and DSL modem rental is way overpriced so these type of billing errors only add insult to injury. 

This reflects in no way on the CCR's performance - this person is doing a great job on the frontline to defend management's questionable billing practices and lack of effort to provide services at a fair and reasonable price. Maybe there should be a survey about management's performance.",2
293097,30-NOV-11,28-NOV-11,Kumar,,en,76.64.236.155,w__mitchell@sympatico.ca,14136566,000000121538944,5,5,,5
293098,30-NOV-11,29-NOV-11,Suresh,,en,174.91.55.190,pkinsella@sympatico.ca,14147294,000000121577381,5,5,Conversation was a little difficult to hear- low volume,5
293099,30-NOV-11,29-NOV-11,Naveed,,en,70.49.227.18,hrgrebstad@sympatico.ca,14142480,000000121572323,5,5,,4
293100,30-NOV-11,29-NOV-11,Sharmila,,en,65.95.232.120,rsmyth@sympatico.ca,14148266,000000121562647,5,5,Deliver a large sack of cash to my front door,4
293101,30-NOV-11,29-NOV-11,Keerthi,,en,65.95.106.231,rcher@bell.net,14147684,000000121567868,5,5,,4
293102,30-NOV-11,27-NOV-11,Hency,,en,70.29.64.172,bthurston@bell.net,14117844,000000121513446,3,3,,3
293587,28-NOV-11,25-NOV-11,Mohamed,,fr,174.95.126.60,ellendallaire@sympatico.ca,14099500,000000121495361,5,5,Non il naurait pas fait mieux car avec toute les fois que jai contacter belle pour moi il a ete le premier sur ma liste de super bien... felicitation et merci encore a mohamed si vous pouver lui dire encore merci de ma part cela serait tres apreciet,5
293588,29-NOV-11,28-NOV-11,Ayesha,,en,70.53.44.110,john.douey@sympatico.ca,14130188,000000121532966,4,5,,4
293589,29-NOV-11,27-NOV-11,Padmanaban,,en,65.95.153.74,thomas.steedman@sympatico.ca,14123326,000000121518755,5,5,nothing,5
293590,29-NOV-11,28-NOV-11,Gregory,,en,74.14.7.62,richard.ponesse@sympatico.ca,14134306,000000121542031,5,5,,5
293591,29-NOV-11,27-NOV-11,Kumar,,en,76.67.113.121,janepenney_9@sympatico.ca,14119814,000000121520689,5,5,,5
293592,29-NOV-11,28-NOV-11,Ashok,,en,184.148.189.22,mary.b@sympatico.ca,14132112,000000121526416,3,3,"I was told I will be charged $99.00 (plus tax)to instal a jack in one of our bedrooms, as we are moving our computer. I hoped that being over 33 years with Bell and always paying our invoices promptly, there would be no charge. ",4
293593,29-NOV-11,28-NOV-11,Pavan,,en,76.65.47.189,p.mulvihill@sympatico.ca,14133342,000000121529727,4,4,,5
293594,29-NOV-11,24-NOV-11,Abdulkarim,,en,74.12.3.141,dlaing@bell.net,14086948,000000121453076,5,4,Auto reconnect router to internet after power failure.,4
293595,29-NOV-11,28-NOV-11,Rahma,,fr,74.15.157.186,ginette_chabot@bell.net,14128600,000000121534502,5,5,,4
293596,29-NOV-11,28-NOV-11,Krishnan,,en,64.228.93.244,nhyatt@sympatico.ca,14133074,000000121526267,5,5,keep up the good work,5
293597,30-NOV-11,29-NOV-11,Lukasz,,en,64.231.81.5,kjhowlett@sympatico.ca,14144230,000000121567829,1,4,"I have already sent an email with no reply so what's the point!  Luckily after 1 week I ended up with the technician here that could fix the problem. This was after your dispatcher wanting to cancel my appt for a 2nd time, it was only because I screamed bloody murder that a tech was sent.  They had the problem fixed in under 1/2 hour so why was it not done last week!",1
293598,30-NOV-11,29-NOV-11,Oussama,,fr,70.30.187.189,gontrandrouin@bell.net,14141928,000000121576486,3,4,"Fournir un meilleur casque d'écoute à votre employé. J'ai eu beaucoup de difficultés à entendre les instructions.
De plus, son français laissait à désirer. Il prononçait le mon pois au lieu du mot point.",4
293599,30-NOV-11,29-NOV-11,Tracy,,en,174.91.94.216,adaforsyth@sympatico.ca,14137438,000000121564593,5,5,"Initially when getting a customer agent you wait.  The constant pre-recorded message ...thanks for your patience...is annoying.  You need it, but not every few seconds.  It becomes VERY irritating.",5
293600,30-NOV-11,26-NOV-11,Henry,,en,74.14.62.26,G.CONRICK@sympatico.ca,14108266,000000121503233,1,1,Listen when I told the tech that AppleCare recommended that the encryption for my computer be changed from WEP to WAP.,1
293601,30-NOV-11,28-NOV-11,Maria,,en,184.145.56.253,rosser77@sympatico.ca,14134664,000000121540142,5,5,Nothing,5
293602,30-NOV-11,29-NOV-11,Farhana,,en,70.53.228.72,jeanrseymour@sympatico.ca,14143168,000000121565813,5,5,,5
293603,30-NOV-11,25-NOV-11,Grace,,en,174.89.179.247,tsaramago@bell.net,14107450,000000121493313,1,1,Im  not satisfied with a costumer service assistence. ,1
293604,30-NOV-11,29-NOV-11,Rocco,,en,174.89.242.171,bgristani@sympatico.ca,14138584,000000121567174,5,4,nothing,4
293605,30-NOV-11,29-NOV-11,Mohamed Amine,,fr,70.26.196.160,retraitel.nic.ric@sympatico.ca,14147770,000000121568320,1,3,"Mon nouveau modem reçu était brisé et le transfo brulé...( usagé )
Tout le matériel était endommagé...
Très mauvaise image pour Bell...",2
293606,30-NOV-11,29-NOV-11,Hari,,en,64.231.197.98,clauploc@sympatico.ca,14126332,000000121552158,4,4,No concerns very fast connection to rep.,4
293607,30-NOV-11,29-NOV-11,Danny,,en,76.64.215.193,ripleyj@bell.net,14147896,000000121566806,3,3,just provided me with the customer service email as per request .. as i had already spoken with both online and phone support staff .. ,2
293608,30-NOV-11,29-NOV-11,Bobbie-Jo,,en,70.31.38.101,nick.petsinis013@sympatico.ca,14146550,000000121558859,5,5,Thank you so much !!!!!!!!!!!,5
293609,30-NOV-11,29-NOV-11,Joshua,,fr,70.30.155.76,h-j.farrell@sympatico.ca,14142154,000000121556719,5,4,c'était ok,5
293610,30-NOV-11,28-NOV-11,Edwin,,en,174.88.205.162,g.kielbasiewicz@sympatico.ca,14128294,000000121549498,2,1,fix my bell internet security service anti-virus installation it is in a off position,3
293611,30-NOV-11,28-NOV-11,Orlando,,en,70.54.10.71,mark.siegrist@sympatico.ca,14132006,000000121541941,5,5,,5
293612,30-NOV-11,23-NOV-11,Asir raja,,en,70.26.108.169,raymondpo@sympatico.ca,14081118,000000121438645,5,5,"The accent was a bit hard to understand at times, but the individual was very patient.",5
293613,30-NOV-11,29-NOV-11,Mohamed Ahmed,,en,198.168.152.20,lyne.landry@sympatico.ca,14145102,000000121555255,4,4,o,4
293614,30-NOV-11,28-NOV-11,Shinoj,,en,76.67.96.79,jdrzewinski@sympatico.ca,14129784,000000121536782,1,1,Get me connected,1
293615,30-NOV-11,29-NOV-11,Vikram,,en,65.92.145.165,garnetf@sympatico.ca,14141594,000000121571245,2,1,"Get people that speak clearier english and train them better so they can fix problem much faster, also they must understand not all bell's customers understand the running of a computer.",2
293616,30-NOV-11,18-OCT-11,Abdul,,en,70.26.85.229,editwrite1@sympatico.ca,13667916,000000120643955,1,1,"Although the technician was very courteous, he was not able to solve my ongoing internet/email problems in the time limit you set for such calls and also crashed my computer, after which he said that a supervisor would call me at 3 pm my time the following day, which call never occurred at any time or date. Basically he lacked the expertise to solve my problems or further advise me, and ran away when things got rough. ",1
293617,30-NOV-11,24-NOV-11,Edward,,en,174.91.103.3,sd.curry@sympatico.ca,14094172,000000121467462,5,4,,5
293618,30-NOV-11,27-NOV-11,Chenrup,,en,70.24.91.75,fredlautenschlaeger_4@sympatico.ca,14119084,000000121522352,1,1,"do not cut off services without letting your customer know
Do I have curerntly virus/security protection?",1
293619,30-NOV-11,29-NOV-11,Marcos,,en,76.69.37.21,frion@sympatico.ca,14141466,000000121561264,5,4, ,4
293620,30-NOV-11,29-NOV-11,Elyes,,fr,184.145.212.116,lthibault7@sympatico.ca,14145012,000000121571329,4,4,,5
293621,30-NOV-11,29-NOV-11,Kevin,,en,65.94.84.112,philipp5@sympatico.ca,14147184,000000121570665,2,2,,2
293622,30-NOV-11,29-NOV-11,Rifa,,fr,184.145.188.49,jean-gagnon@sympatico.ca,14143108,000000121555768,4,4,"L important c est de continuer de vous  
ameliorer le plus possible...",5
293623,30-NOV-11,29-NOV-11,Christianne,,en,70.29.63.111,mkr99@sympatico.ca,14146126,000000121555043,5,5,,5
293624,30-NOV-11,29-NOV-11,Srinivasan,,en,70.26.5.97,ross.bowie@sympatico.ca,14148190,000000121563426,4,4,,4
293625,30-NOV-11,29-NOV-11,Adnan,,en,70.24.234.22,efanthony@sympatico.ca,14140902,000000121575339,4,4,,4
293626,30-NOV-11,29-NOV-11,Camille,,fr,174.93.124.32,marlene.jeremie@sympatico.ca,14145494,000000121572244,5,4, Je voulais avoir un conseil concernant mon mouveau mot de passe.J'ai trouvé la réponse.Merci.    ,5
294096,29-NOV-11,28-NOV-11,Khouloud,,fr,65.92.28.84,alexandra.goyer@sympatico.ca,14124520,000000121531603,4,5,"Rien en particulier, car mon problème a été résolu rapidement (ce qui est très bien pour avoir été répondu en Tunisi) et je suis tombé à un bon moment. J'ai eu la ligne rapidement. Ce qui est très rare. ",5
294097,29-NOV-11,28-NOV-11,Mike,,fr,204.237.10.108,alaim310@sympatico.ca,14124460,000000121533893,5,4,,5
294098,29-NOV-11,28-NOV-11,Diaraye,,fr,67.68.107.232,gsgrenier@sympatico.ca,14128832,000000121537287,5,5,Rien de plus,5
294099,30-NOV-11,13-NOV-11,John,,en,70.49.48.105,mpslegal@sympatico.ca,13964724,000000121215566,5,5,"Wait time to speak to rep. could be shorter. However, the person assigned here was most knowledgeable, expert and professionally dealt with each and every issue.  A very helpful individual.",5
294100,30-NOV-11,29-NOV-11,Budala,,en,131.136.242.1,ingrayboys@sympatico.ca,14142644,000000121574317,1,1,"Being able to understand the technician would be good!  Also I had called twice.  First time I listened to the message that said there was a problem in the 905-729 area.  I called back 2 hours later and the technician said there wasn't a problem and I should have reported the first one.  She then went through a few steps on the computer with me, ie unplugging modem etc only to say - yes there is a problem in your area and that it would be back in 2 hours.  I expect some compensation for 7 hours of no internet.",1
294101,30-NOV-11,29-NOV-11,Mohamed Amine,,fr,69.159.163.140,laflap@sympatico.ca,14144404,000000121576089,5,5,"rien , tout est parfait !!!",4
294102,30-NOV-11,29-NOV-11,Vijay,,en,76.66.90.192,janetpaine@sympatico.ca,14142946,000000121577935,5,4,It started off badly. The first representative hung up on me and was rude and impatient. But when I called back Vijay was wonderful and soon had my problem solved.,5
294103,30-NOV-11,29-NOV-11,Mehdi,,en,70.24.178.187,mohibhazzi@sympatico.ca,14146184,000000121571837,5,5,,5
294104,30-NOV-11,29-NOV-11,Mary ruksana,,en,74.12.191.47,corystickley@sympatico.ca,14139732,000000121561806,4,4,,1
294105,30-NOV-11,29-NOV-11,Carolina,,fr,174.88.159.108,rogeraudet3@sympatico.ca,14148080,000000121560268,4,4,,4
294106,30-NOV-11,29-NOV-11,Heni,,fr,174.88.178.127,talktoharry@sympatico.ca,14149548,000000121556301,3,4,"It's the 3rd time we are calling for the same issue we had the confirmation number and still we get charged on our bill the same thing. As we tell the bell employee, you make it sound like its a favor to us that you are taking our word. Your tech. changed the old router and took the old one with him. Conclution same mistake 3times even with a confirmation of resolution still not corrected. We had to call and get put on hold 5 times. ... You could have offered us 3 months free Internet or something it was clearly a big mistake from your part. Your customers should not pay or loose 30min on the phone nor should they get transfered 5times for your unstructured organizational system. We expect more from bell  ",2
294107,30-NOV-11,29-NOV-11,Roy,,en,74.12.235.90,sharandwarren@sympatico.ca,14148816,000000121576101,3,3,bring your custumer service back from india i can never understand them and there no help for that reason if i cant understand them they can help me,3
294108,30-NOV-11,29-NOV-11,Sharmila,,en,70.50.96.194,jazboz@sympatico.ca,14143014,000000121568949,5,4,Satisfied,5
294109,30-NOV-11,29-NOV-11,Rebecca,,en,74.12.123.167,traguseo@sympatico.ca,14149964,000000121556020,5,5,being put through to customer relations right away,5
294110,30-NOV-11,29-NOV-11,Ahmed,,fr,67.68.109.12,bernyg@sympatico.ca,14138542,000000121565407,3,3,,4
294111,30-NOV-11,29-NOV-11,Patricia,,en,67.70.94.173,pmartin005@sympatico.ca,14147326,000000121562537,5,4,cut down on the platitudes. What about the Chat line I spent 35 minutes with trying to resolve the original problem and then got dropped? I would like to fill out the survey on that representative. ,3
294112,30-NOV-11,29-NOV-11,Nedra,,fr,65.94.28.208,robert-poirier@sympatico.ca,14147982,000000121560007,4,3,"Me créditer pour une augmentation non annoncé qui représente plus de 20% d'augmentation de ma facture internet depuis 1 an (avec les mêmes services)
Ne pas avoir à insister pour maintenir les rabais que vous m'avez donné, car je suis membre des administrateurs agréés",3
294113,30-NOV-11,11-NOV-11,Med Taher,,fr,69.156.219.81,igauthier38@sympatico.ca,13944498,000000121185205,4,1,"trouver le moyen de règler le problème de coupure de service quotidiennement de une minute. Pour les utilisteurs de jeux en ligne cela n'est pas acceptable. touvez le moyen résoudre ce propblème puisque les utilisateurs chez nous voudrons faire affaire avec d,autres compagnies internets qui ne font pas vivre cela aux membres.",1
294114,30-NOV-11,29-NOV-11,Ibtissem,,fr,70.29.156.58,pierre035@sympatico.ca,14147234,000000121574789,2,1,J'ai passé plus d'une heure au téléphone avec la personnr et rien n'avancait.,4
294115,30-NOV-11,29-NOV-11,Med Rami,,fr,65.94.28.208,robert-poirier@sympatico.ca,14147984,000000121564503,2,2,"J'ai appelé pour commander bell tele et on m'a dit de rappeller dans 2 ou 3 jours, car un technicien devait déjà venir mettre à jour mon modem internet.
J'ai suggéré de faire venir le technicien une seule fois et on m'a dit que c'était trop compliqué.
On n'a même pas offert de me rappeller pour prendre ma commande. Cela donne le goût d'aller chez un compétiteur",3
294116,30-NOV-11,29-NOV-11,Xenia,,en,184.148.116.171,grant.f.smith@sympatico.ca,14141978,000000121575072,3,3,A neighbour - also without Internet service - told us that she was told the system would be up at 18:00. It wasn't. The first person answering the phone when we called 310-Bell did not even know there WAS a system outage. She did connect us with a technical support person who offered 23:00 as a deadline.,3
294117,30-NOV-11,29-NOV-11,Sam,,en,67.70.68.216,davidheggie@sympatico.ca,14140172,000000121553532,1,1,Agent going by the book and not helpful,3
294118,30-NOV-11,30-NOV-11,Haykel,,fr,70.29.156.58,pierre035@sympatico.ca,14147236,000000121578131,5,5,Je ne comprends pas qu'après avoir passé près 1 1/2 heures avec un agent que nous n'arrivions pas à résoudre le problème et que 5 heures plus tard en 5 minutes on y parvient. Aussi comment expliquer que soudainement mon PC n'arrive pas à se connecter à l'internet ????,4
294119,30-NOV-11,29-NOV-11,Charles,,fr,184.144.227.231,labilab@sympatico.ca,14144378,000000121568181,1,1,"Depuis 2 semaines, après 2 appels de service nous promettant une amélioration, internet explorer n'ouvre jamais du 1er coup.  Nous devons sans cesse repartir le modem et parfois l'ordi pour accéder à la page départ...  La saturation du systeme Bell arrive à maturité.  Que me conseillez-vous de faire avant que je change de fournisseur?  RSVP",1
294120,30-NOV-11,29-NOV-11,Carlton,,en,65.95.40.114,dawn.pottie@sympatico.ca,14140202,000000121576996,5,5,Nothing,5
294121,30-NOV-11,29-NOV-11,Chad,,en,70.26.31.120,bonlap@sympatico.ca,14138796,000000121567623,5,5,,4
294122,29-NOV-11,28-NOV-11,Melinda,,en,174.95.133.157,dalyc@sympatico.ca,14126672,000000121524343,4,5,nothing.  excellent customer service.,5
292563,26-NOV-11,25-NOV-11,Mohamed,,fr,174.88.85.185,marc158@sympatico.ca,14103372,000000121493309,5,4,Plus de diversité dans la musique lorsqu'on nous met en attente. C'est la même mélodie depuis très longtemps.,5
292564,26-NOV-11,25-NOV-11,Melvin,,en,174.92.229.206,erika.eickhoff@sympatico.ca,14099572,000000121486516,5,5,Hello !  I was totally satisfied with the service I received from Bell !  There is nothing that you could have done better !,5
292565,26-NOV-11,25-NOV-11,Wassim,,fr,174.88.85.185,marc158@sympatico.ca,14103374,000000121478508,3,2,J'ai dû rappeler plus tard pour le même problème. La deuxième fois la personne  a fait effectuer des tests plus poussés pour se rendre compte que c'est mon modem qui est défectueux. Il m'a dit que je recevrai un nouveau modem dans 24 à 48 heures.,5
292566,26-NOV-11,25-NOV-11,Katherine,,en,65.93.84.115,ger.leeson@sympatico.ca,14100192,000000121475396,5,3,"Respect the client and do not Breach a 3 Year Contract that should represent credibility/equally binding professionalism on all parties.
As a life to date total service purchaser at a approx. cost of $200/month services I feel that the name Ma Bell does not today hold the same integrity as in historical past.
The client is just a paying tool .......
I have been penny pinched in a very competative mark to often and feel now I should begin reading flyers that today inundate my household and ........
One sided forced respect does not hold today when credibility is not balanced.
Gerry Leeson
The young lady I dealt with is/was a prime personnal whose hands were tied.
I was privileged as near usual in being heard and being able to discuss my frustrations/abuse by a negatively changed penny picking ""BELL"", a name which once held and was unquestionably prime in all respects!",2
292567,26-NOV-11,25-NOV-11,Samy,,fr,67.68.197.4,alain607@sympatico.ca,14096582,000000121488352,1,1,"Le conseiller avait de la difficulté à comprendre. Il m'a fait faire des branchement que je me pose encore des questions. Je lui ai demandé au tout début si Bell avait un problème avec son serveur.
Ça m'a pris 32 minutes pour me faire dire que Bell avait un problèeme. Méchante perte de temps lorsqu'on sait que le service internet est tombé.
Le passage d'information au niveau inférieur et supérieur devrait être amélioré afin que vos clients ne perdre pas leur temps avec un conseiller qui lui fait faire plusieurs affaire sur son ordinateur quand c'est vous qui est en trouble.

Pas été impréssionné par votre service.",1
292568,26-NOV-11,25-NOV-11,Vijayashanti,,en,108.206.253.250,basil.cohen@sympatico.ca,14097288,000000121487920,1,1,,
292569,26-NOV-11,24-NOV-11,Janice,,en,70.29.12.12,bparolin@sympatico.ca,14085528,000000121467414,3,4,"My internet issues were finally resolved, but this issue has been going on since June 4th of last year, when a Bell rep knocked on my door and was convinced to sign up for Bell Fibe. I have probably spent 4-5 hours on the phone, and nobody seemed to be able to find my order, find my current account status, or anything else. Total waste of time.",2
292570,27-NOV-11,22-NOV-11,Ruth,,en,69.158.146.19,rdowns@sympatico.ca,14067612,000000121403183,5,4,,4
292571,27-NOV-11,23-NOV-11,Md Jihed,,fr,174.92.160.24,rili73@sympatico.ca,14081330,000000121435187,4,4,,4
292572,27-NOV-11,26-NOV-11,Kimberly,,en,70.53.29.66,dengwan88@bell.net,14110200,000000121499467,5,5,Bell is GOOD.,5
292573,27-NOV-11,26-NOV-11,Ginette,,fr,76.65.164.102,m.zaidane@sympatico.ca,14113210,000000121501205,4,4,,5
292574,27-NOV-11,26-NOV-11,Cathrine,,en,199.212.7.70,aux050@sympatico.ca,14108966,000000121504623,4,3,,3
292575,27-NOV-11,26-NOV-11,Madhu,,en,65.95.127.127,johnvmsi@sympatico.ca,14112238,000000121509073,2,1,Listened to what I was saying and not mess up all my settings when the problem was at your end ...,1
292576,27-NOV-11,26-NOV-11,Oscar,,en,70.55.29.64,johnldubois@sympatico.ca,14112218,000000121503314,5,5,,5
292577,27-NOV-11,26-NOV-11,Niyaz,,en,69.159.72.118,lynnvwilson@sympatico.ca,14113166,000000121511291,5,5,Nothing,5
292578,27-NOV-11,26-NOV-11,Venkatesh,,en,70.54.96.58,hanchris@sympatico.ca,14111394,000000121498145,2,3,"My problem was only partially solved.I
will have to contact your helpdesk again to take care of the rest!",3
292579,27-NOV-11,26-NOV-11,Raul,,en,76.68.96.245,valpeever@sympatico.ca,14116480,000000121502344,5,5,"This was my THIRD call to Bell yesterday to try resolve an issue with my internet connection after installing a Wii Controller on my tv and wanting to have access to intenet services. This representative was excellent and managed to resolve the issue. He also transferred me to another rep [Tony] who arranged for a new 1-year contract at a better rate. If this goes through as he explained it, I will now stay with Bell for another year. I was going to change to another ISP for a better rate. Thank you.",5
292580,27-NOV-11,26-NOV-11,Marouen,,fr,70.53.216.229,caubel@sympatico.ca,14109514,000000121501493,5,5,,4
292581,27-NOV-11,26-NOV-11,Jack,,en,70.29.129.50,danchip@bell.net,14109998,000000121504158,5,5,,5
292582,27-NOV-11,25-NOV-11,Larissa,,en,70.30.89.69,bio@sympatico.ca,14097500,000000121481498,5,5,This incident was exceptional in the helpfulness of the Bell representative but I could not use this alone as a basis for recommending Bell.,
292583,27-NOV-11,26-NOV-11,Edwin,,en,174.94.66.67,davidvans@sympatico.ca,14110108,000000121508368,4,4,modem is being replaced.  problem not completly resolved yet.,4
292584,27-NOV-11,26-NOV-11,Jacques,,fr,184.148.245.146,luce.houde@sympatico.ca,14113121,000000121498328,5,5,,1
292585,27-NOV-11,26-NOV-11,Madhu,,en,70.49.216.23,jeanne.savard@bell.net,14111912,000000121510346,5,5,would have liked to talk about my billing inquiry but wrong department,5
292586,27-NOV-11,26-NOV-11,Methil,,en,64.229.10.159,cliff.floyd@sympatico.ca,14109780,000000121500544,5,5,"The technician knew exactly how to solve my problem.  His English was perfect and I could hear him without any difficulty.
An excellent experience.",5
292587,27-NOV-11,26-NOV-11,Aymen,,fr,76.67.159.43,josbebert@sympatico.ca,14112258,000000121507808,5,5,,5
292588,27-NOV-11,27-NOV-11,Karla,,en,70.26.54.165,eric_grove@sympatico.ca,14110640,000000121511630,4,4,,3
292589,27-NOV-11,26-NOV-11,Carmen,,en,70.31.125.95,twoshay@bell.net,14116426,000000121502288,5,5,,5
292590,27-NOV-11,26-NOV-11,Robert,,en,74.15.251.167,jim.fiddler@sympatico.ca,14112052,000000121499163,4,4,Regarding the loss  of our internet signal to our Wimax receiver and the weak intermitant service and our confusion for us and others could have been avoided or at least clarrified if Bell had sent out a letter and/ or e mail informing people that recent changes to your towers could be a problem and what to do in that case.,4
292591,27-NOV-11,26-NOV-11,Elsy,,en,174.95.201.111,fjarkovich@sympatico.ca,14110782,000000121504185,5,4,ok,5
292592,27-NOV-11,26-NOV-11,Robert,,en,184.146.67.92,pchwong@sympatico.ca,14114546,000000121499445,5,5,Less transfer of agents. I had gone through 3 agents to resolve this transaction.,5
292593,27-NOV-11,26-NOV-11,Anusha,,en,216.183.158.47,reevesc@sympatico.ca,14115008,000000121501023,,,,5
293103,28-NOV-11,27-NOV-11,Salvador,,en,174.95.252.14,lfrizzell@bell.net,14120713,000000121522103,3,3,"I had difficulty understanding the technician due to his accent.  It was quite frustrating for myself as well as him, as many tiimes I had to tell him I did not understand him, and asked him to repeat what her was saying.  Sometimes he had to repeat the same thing several times",2
293104,28-NOV-11,27-NOV-11,Karen,,en,64.231.132.115,james.hunter3@sympatico.ca,14119792,000000121518166,5,4,A better phone conection with your representative . It was difficult to hear and understand her.,5
293105,28-NOV-11,27-NOV-11,Deepthi,,en,70.48.214.179,bur222@bell.net,14117860,000000121522686,1,1,"When I have a problem, I want to speak with someone who I can hear and also can understand English.  I am totally unsatisfied with the service I received.  If this happens again, I will seriously consider switching service providers.  ",1
293106,28-NOV-11,26-NOV-11,Serge,,en,70.24.213.201,ghambly91@bell.net,14111110,000000121506720,4,3,"Once again my upload speed is dropping from a high of 530 kBps on Nov. 18 to a current value of 350 kBps so I've had to call Bell again to see if I can get back to the 500 they said I should expect.  In today's call you did say that there were some line problems.  Incidentally, my download speed has remained relatively constant at about 2.1 MBps, which is certainly acceptable.",3
293107,28-NOV-11,25-NOV-11,Mohamed,,fr,76.71.224.34,robert.francois@bell.net,14105722,000000121492656,4,4,,5
293108,28-NOV-11,27-NOV-11,Nandhini,,en,69.156.155.85,reneemanley@sympatico.ca,14122336,000000121522475,2,1,,4
293109,30-NOV-11,29-NOV-11,Gloria,,en,184.151.63.209,robertmunro@sympatico.ca,14148024,000000121577742,5,5,Nothing ,5
293110,30-NOV-11,29-NOV-11,Kevin,,en,63.71.9.108,dineshsolanki@sympatico.ca,14140538,000000121554566,4,3,"I was informed that my moden had been shipped to the wrong address on file. I have have called twice in the last 2 weeks about the status of the shippment and it is only yesterday that the address issue was identified. Although this was not the agents fault, I am very dissatisfied with having to wait nearly 3 week for the delivery of the modem...that is provided I get it by the end of this week.",
293111,30-NOV-11,29-NOV-11,Ramzi,,fr,70.55.133.35,liselallier@sympatico.ca,14144804,000000121577286,5,5,"la personne au service a la clientele a ete super et tres patient.  ca n'a pas prit beaucoup temps a regle mon probleme et m'a montrer quoi je dois faire, ce que je ne savais pas. pour regle le probleme s'il survient encore.",5
293112,30-NOV-11,29-NOV-11,Rene Jose,,en,50.101.254.112,al.skilliter@sympatico.ca,14137592,000000121558236,3,2,Rep later ascertained that fault was affecting many subscribers in my area and did not really solve my problem and advised me to keep trying to get on the Internet at one hour intervals. Was finally successful at 1900 hrs after resetting a host of settings on my browser that I was advised to change.,4
293113,30-NOV-11,30-NOV-11,Gilberto Jose,,en,76.66.87.62,dlancione@sympatico.ca,14140568,000000121578103,5,5,NO,5
293114,30-NOV-11,29-NOV-11,Melvin,,en,184.148.132.211,alfie.quioc@sympatico.ca,14137684,000000121557904,5,3,Better customer update regarding system failure.,4
293115,30-NOV-11,29-NOV-11,Mehdi,,en,174.93.180.220,lemayconsulting@bell.net,14144596,000000121562878,5,5,"Nothing.  the representative provided exactly what i needed in a professional, kind and efficient manner.",5
293116,30-NOV-11,29-NOV-11,Brett,,en,174.95.153.226,moira.slater@sympatico.ca,14146186,000000121566729,5,5,Get rid of Emily and duplication.  I have already replied to this survey via telephone.,4
293117,30-NOV-11,25-NOV-11,Quintin,,en,70.54.45.179,upnorth415@sympatico.ca,14107506,000000121476133,5,5,"Actually, nothing.  I was so impressed with Quintin.  He was polite and he very quickly knew what the problem was and how to fix it.  The part arrived at my house as scheduled and my internet is back up and running.  Even accessing Bell was easy this time.",5
293118,30-NOV-11,29-NOV-11,Melvin,,en,184.148.136.217,candyman12@sympatico.ca,14139086,000000121571332,3,1,"letting the service rep know that the service was down in the area, after spending over an hour trying to fix it.",3
293119,30-NOV-11,29-NOV-11,Gabriela,,en,184.148.136.217,candyman12@sympatico.ca,14139088,000000121559215,1,1,"spent 15 mins listening to the rep verify that my system was not working.
I ALREADY KNEW THIS. THATS WHY I CALLED",2
293120,30-NOV-11,29-NOV-11,Cath,,en,174.88.134.234,oleg.h@sympatico.ca,14146748,000000121566624,4,5,,5
293121,30-NOV-11,29-NOV-11,Mouna,,en,184.145.50.218,brooksdr@sympatico.ca,14138920,000000121562726,5,5,,5
293122,30-NOV-11,24-NOV-11,Claudia,,en,70.30.111.241,dhjohnson@sympatico.ca,14086858,000000121454276,4,4,Explained how and why Bell Security fights with other security programmes and allows corruption of the computer which has to be cleansed at my cost.,2
293123,30-NOV-11,29-NOV-11,Jhon,,en,74.15.88.216,sbaal@sympatico.ca,14148630,000000121565304,4,4,Called sooner to offer me loyalty discounts on my Bell services.,4
293124,30-NOV-11,29-NOV-11,Evan,,en,70.31.39.241,linda_roberts@sympatico.ca,14144732,000000121573347,5,4,less wait time to reach a customer service person waited over 15 min.,5
293125,30-NOV-11,29-NOV-11,Srinivas,,en,184.145.9.120,dmildon@sympatico.ca,14140596,000000121570106,5,5,,5
293126,30-NOV-11,29-NOV-11,Mudilyar,,en,67.71.156.47,allan.laanemets@sympatico.ca,14137714,000000121561986,3,4,Not transfer my call two times to various departments/agents to troubleshoot issues of which there were none and then have to call me back to do what was asked when I first called.,3
293127,30-NOV-11,29-NOV-11,Mohsen,,fr,69.159.133.178,murray.claire@bell.net,14146392,000000121577898,5,5,"tout a été fait avec une tres grande compétence et avec une patience remarquable,je suis tres satisfaite de votre technicien, Mohsen",5
293128,30-NOV-11,29-NOV-11,Ines,,fr,76.65.100.223,a.rocheleau@sympatico.ca,14137340,000000121557466,5,4,Rien d'autre,5
293129,30-NOV-11,29-NOV-11,Ronald,,en,70.48.186.160,joe.toman@sympatico.ca,14143510,000000121566746,5,4,Free Vegas vacation!!,5
293130,30-NOV-11,29-NOV-11,Alejandro,,en,70.27.237.64,wild_pitch@sympatico.ca,14150468,000000121564377,5,5,Everything worked out perfectly so I have no suggestions for improvement.,5
293131,30-NOV-11,29-NOV-11,Vikram,,en,65.92.15.215,arlanddunn@sympatico.ca,14138062,000000121564699,1,1,"tech said he would call back to see if problem still existed and he was advised that I would be unavailable after the 4:15, yet he managed to call around 6pm. no resolution to the problem .I have done everything requested by him at the initila time of conversation, customer srevice has greatly diminished with bell in recent years. lets see if you can resolve the issue/ problem I am experiencing.Please reply to this email, no reply will indicate these surveys are a waste of everyones time. Thanks Arland",1
293132,29-NOV-11,24-NOV-11,Roberto,,en,64.228.142.124,kevin_fishing@sympatico.ca,14090132,000000121461865,5,5,nothing,5
293627,28-NOV-11,25-NOV-11,Manel,,fr,76.69.207.88,blabergegst@sympatico.ca,14097512,000000121474975,2,2,"Oui cela a été corriger après 5 jours sans internet,4 appels chez vous et perte de temps d environ 4 heures de ma part.
Si vous voule en connaitre plus prenez le temps de me téléphoner au 514-592-7320",1
293628,28-NOV-11,25-NOV-11,Suresh,,en,64.228.142.163,murray.russell@sympatico.ca,14104406,000000121495479,2,1,Trian the advisors! After three phonecalls I finally rfeached someone who gave me good advice.,2
293629,28-NOV-11,20-NOV-11,David,,en,70.31.104.99,myron.hilda@sympatico.ca,14041166,000000121361662,4,4,,5
293630,28-NOV-11,27-NOV-11,Arthur,,en,70.55.64.241,ezimmerman@sympatico.ca,14118906,000000121518610,1,1,your bell service stinks!they should shut down the entire company!,1
293631,28-NOV-11,26-NOV-11,Salvador,,en,70.26.40.57,abwoon33@bell.net,14108480,000000121497914,5,5,Salvadore was very responsive to my request.  I enjoyed the experience.  Thank you,4
293632,28-NOV-11,23-NOV-11,Tanveer,,en,64.231.190.41,brenda.mackay@sympatico.ca,14072574,000000121445155,5,5,,5
293633,28-NOV-11,27-NOV-11,Benjamin,,en,76.69.26.201,reagan1@sympatico.ca,14122288,000000121519158,4,4,"Based on the computer problem we were experiencing,it was unfortunate we had to call a computer technician from another company.  We were hoping the problem could have been resolved by bell. Overall, the bell representative did try his very best to help with the problem.",4
293634,29-NOV-11,28-NOV-11,Nejib,,fr,70.26.209.160,dumouchel@sympatico.ca,14127468,000000121536319,4,4,"La première personne à qui j'ai parlé n'a absolument pas compris ce que je voulais ""internet sans fil"" elle m'a transféré à Bell mobilité, c'est de là que l'on m'a transféré à Nejib, ce qui entraine des temps d'attente assez ahurissants. Nejib a très vite compris ma demande. ",4
293635,29-NOV-11,28-NOV-11,Afef,,fr,70.55.99.187,lucie.murphy@sympatico.ca,14131528,000000121524219,5,5,Je suis une cliente de Bell depuis 37 ans j'ai été aussi employé chez Bell depuis 35 ans maintenant retraité et c'est la première fois qu'on offre vraiment un rabais jamais avant j'essayais d'avoir quelques choses mais jamais rien...faire plus attention à vos vieux clients au lieu de les perdre....Merci,5
293636,29-NOV-11,28-NOV-11,Sarah,,fr,67.71.71.155,jocelynebellemare_64@sympatico.ca,14130124,000000121533916,2,2,,2
293637,29-NOV-11,28-NOV-11,Rain,,en,174.89.60.231,i.bordignon@sympatico.ca,14129250,000000121548959,3,3,"provide a solution that would last for a period of more than one year, and not give me something I did not ask for.",3
293638,29-NOV-11,28-NOV-11,Lorraine,,en,184.147.120.34,jpbowlby@sympatico.ca,14130328,000000121528984,5,5,"I never should have had to make the call. Had I been told all the details when I modified my Sympatico Package a couple of months ago, this call could have been avoided.",4
293639,29-NOV-11,28-NOV-11,Sergio,,en,184.146.159.199,janpete.bennett@sympatico.ca,14129650,000000121540543,5,5,nothing,4
293640,29-NOV-11,28-NOV-11,Leslie,,en,69.159.13.226,danseg@sympatico.ca,14126774,000000121525183,4,4,Hva e the call answered in Canada,4
293641,29-NOV-11,28-NOV-11,Jenette,,en,74.14.160.25,richard.saumier@sympatico.ca,14134310,000000121547445,4,2,"The confirmation email isn't very clear on the amounts we discussed over the phone.

I also feel like I should have received a lot more compensation since the error was totally on your side. If I owed you 200.00 for PPV events that were still on my rental PVR at the time when I sent it back you wouldn't say just give me 50.00 and were good. No, I my credit card would be charged the full amount.

Considering the years I have been with you here in Ontario and also in Quebec one would think I would be treated like a loyal customer and given the amount of money that was owing instead of someone trying to negotiate me down to much less than was owed. 

If the tables were turned there would be NO negotiations...I will have to reflect on this situation as each one of my services comes due for renewal. I like Bell, but this situation has left a bad taste in my mouth.

Just to be clear Jenette, wasn't the problem, she did all she could do at her level, except maybe send me over to retention where perhaps they would have realized that I am a valued customer and done what was right.",3
293642,29-NOV-11,28-NOV-11,Saifuddin,,en,70.27.112.18,rsprovost@sympatico.ca,14134726,000000121550411,4,4,"I found the associate I was speaking with very difficult to understand (language barrier) which made it quite difficult.  He was very pleasant, patient and good at his job ~ just my problem understanding him.",4
293643,29-NOV-11,28-NOV-11,Aqeel,,en,70.53.102.223,rdunrau@sympatico.ca,14134178,000000121529148,1,2,"my frustration is mainly due to people who can't speak English ""CLEARLY""! I pressed the #1 key for English.",
293644,29-NOV-11,27-NOV-11,Orlando,,en,50.101.229.213,andrew.kokelj@sympatico.ca,14117320,000000121512835,4,4,nothing,4
293645,29-NOV-11,28-NOV-11,Francis,,en,50.101.136.105,wren-1@sympatico.ca,14136736,000000121533386,4,4,Just wanted to say Francis was very helpful.,4
293646,29-NOV-11,28-NOV-11,Mark,,en,69.157.51.244,ruby.bishop@sympatico.ca,14134752,000000121528414,5,5,,5
293647,29-NOV-11,28-NOV-11,Mokhles,,fr,70.26.110.151,cotegeli@sympatico.ca,14126452,000000121527567,5,5,"Rien
",5
293648,29-NOV-11,28-NOV-11,Mohd,,en,70.31.40.143,davidwellsd@sympatico.ca,14126918,000000121525555,5,5,,5
293649,29-NOV-11,28-NOV-11,Lor,,en,184.145.83.179,victoria24@sympatico.ca,14136478,000000121532943,5,5,,5
293650,29-NOV-11,28-NOV-11,Maria,,en,216.8.180.10,brencurt.damphouse@sympatico.ca,14125556,000000121524257,2,2,Speed up the call - way too slow ,1
293651,29-NOV-11,28-NOV-11,Cecilia,,en,174.88.171.119,mandlshephaven@bell.net,14131774,000000121534511,3,2,"Getthe Online Tutor PC Chatline back in operation.  I am paying for a service that is supposed to be operating 24/7 and again for the second time it is out of service.  I really depend on them as they have been an enormous ais to me at even the middle of the night.  Who else could help me out when I'm in the middle of a document and suddenly I lose it, or the lettering is off, etc.?  Bell Surf doesn't handle software issues and PCCare Phonelines don't operate on weekends or afterhours.  At times after plenty of pleading about a problem and 2 hours of being connected to someone who was compassionate enough to give me a few tips on how to deal with an issue by the use of the tool bar helped me out this w/e.  What does one due when a paid for service such as the Online TutorChatline Service is broken down?  Anyway, please fix this problem and get the Service back on track again real soon.  It may mean I might lose a Case or win it.  I am in a time constrained position and at that time of night who can I turn to, but yur good and friendly online Tutorial staff.  Once again, please hurry up and get this service working.  Thanks.    ",3
293652,29-NOV-11,28-NOV-11,Akrem,,fr,70.29.246.225,madeleine01@sympatico.ca,14131696,000000121530721,2,1,Résoudre le problème,
294123,29-NOV-11,25-NOV-11,Luis,,en,184.145.95.19,johngame@sympatico.ca,14101896,000000121476055,5,5,,5
294124,29-NOV-11,28-NOV-11,Tony,,en,70.53.112.158,iclipsmove@sympatico.ca,14129283,000000121547447,5,5,Cut the on-hold time,4
294125,29-NOV-11,28-NOV-11,Akrem,,fr,69.159.156.244,tremblay.maurice@sympatico.ca,14136302,000000121539551,5,5,Rien pour le moment,5
294126,29-NOV-11,28-NOV-11,Brenda,,en,76.69.55.121,aljenny@sympatico.ca,14124560,000000121542441,4,4,,4
294127,29-NOV-11,28-NOV-11,Randileigh,,en,70.53.117.17,richard.rank004@sympatico.ca,14134308,000000121525967,,,,
294128,29-NOV-11,28-NOV-11,Oussama,,fr,174.95.230.101,bruneau.sylvie@sympatico.ca,14125634,000000121547333,1,1,"Le personnel qui nous répond ne sont pas assé vigilent.  J'ai téléphoné il y a env. un mois disant le même problème 0u presque, que Internet était super lent et le modem avant encore ''bugger''  Maintenant je dois attendre 2 jours qu'un autre modem arrive.  Pas d'internet ou super lent.  J'en ai besoin pour mon travail !!!  Je suis fâchée de voir autant d'indifférence du personnel",1
294129,29-NOV-11,28-NOV-11,Carolina,,en,70.24.113.204,butler_36@sympatico.ca,14125712,000000121527822,5,4,Caralinea was a great help,3
294130,29-NOV-11,28-NOV-11,Deo,,en,184.147.126.186,pmlaufer@sympatico.ca,14133838,000000121535941,4,4,The representative was difficult to understand likely owing to the connection. It was apparent that he was in another country. Although your representative was very polite and friendly I'm sure that an out of work Canadian would appreciate doing that job.,4
294131,29-NOV-11,27-NOV-11,Malek,,fr,76.71.225.23,h.mercier@sympatico.ca,14119436,000000121512633,3,4,Vos préposés sont très difficile à comprendre!,4
294132,29-NOV-11,28-NOV-11,Mukesh,,en,76.68.99.171,mcpeartree@sympatico.ca,14132300,000000121551622,1,1,Not delete my mcAfee virus before telling me to keep McAfee instead of bell security. Does not take as much memory as Bell security.,
294133,29-NOV-11,28-NOV-11,Gautham,,en,207.96.146.103,suzette.ross@sympatico.ca,14135816,000000121549667,5,5,,5
294134,29-NOV-11,28-NOV-11,Ritwik,,en,70.54.148.246,pegbobbeintema@bell.net,14133612,000000121528080,5,5,,3
294135,29-NOV-11,28-NOV-11,Helenpearl,,en,74.15.21.234,gemma44@bell.net,14128464,000000121524510,5,5,nothing - very fast and efficient.,5
294136,29-NOV-11,28-NOV-11,Isaac,,en,70.24.113.209,alisonk@sympatico.ca,14124556,000000121526994,5,4,,3
294137,29-NOV-11,28-NOV-11,Gabriela,,en,70.26.126.164,walyp1@sympatico.ca,14136598,000000121531420,4,4,,
294138,29-NOV-11,26-NOV-11,Luis,,en,207.219.158.98,brian.litman@sympatico.ca,14109316,000000121497668,3,2,,3
294139,29-NOV-11,28-NOV-11,Jamila,,fr,76.69.173.161,rimr@sympatico.ca,14134366,000000121535862,1,2,avoir une personne compétente,
294140,29-NOV-11,28-NOV-11,Eya,,fr,67.68.192.221,richard_hamel@sympatico.ca,14134314,000000121526506,4,4,,4
294141,29-NOV-11,28-NOV-11,Zaccheus,,en,174.88.241.218,glenn.haley@sympatico.ca,14128656,000000121539009,5,5,,5
294142,29-NOV-11,28-NOV-11,Cath,,en,69.159.15.51,dorothy.hunt@sympatico.ca,14127386,000000121536911,5,4,,5
294143,29-NOV-11,28-NOV-11,Haley,,en,184.145.66.142,mck@sympatico.ca,14132280,000000121525814,4,4,I am 80 and found that the representative could speak louder for at times I couldn't hear.  But we resolved everything. Thank you,5
294144,29-NOV-11,28-NOV-11,Hemavathi,,en,76.68.13.92,decola@bell.net,14127024,000000121529161,5,5,not need to call at all.,4
294145,29-NOV-11,25-NOV-11,Luis,,en,206.172.0.205,kryvonis@sympatico.ca,14102498,000000121476203,1,2,"Reps must have knowledge of products & services offered.
First on Nov 24 Howard from online (chat) internet support told me that I can replace my old modem for a new one and remove modem rental cost by paying one time fee of $49.95 or even get that $49.95 waived by calling live support 310-7873.  I have transcript of that call.
Same day I called internet support 310-7873 and live rep confirmed what Howard has offered but advised to call Loyalty/Retention department at some 1-866 number to get modem replaced, monthly rental removed, S&H 19.95 and one time fee $49.95 waived plus get some promo offers as a loyal long term customer.  Wow!!!
On Nov 25 Carol from Loyalty/Retention department (call centre at Yonge and Eglinton in Toronto) told me to call back to internet support to get what that group is offering as it is internet group's area of responsibility and she is not able to do what I was told.  I have asked for a soft transfer or better a three way call since I have already talked to internet support twice but Carol just hung up on me.
I have called internet support again and got Luis.
First Luis told me the same as Howard that I can replace my old modem for a new one and remove modem rental cost by paying one time fee of $49.99 but later he put me on hold and when came back he changed the explanation saying that rental has to stay.  Now Luis offered to replace modem for the S&H $19.95 and advised to have it removed if I call billing once I get my next bill.  I got tired of all these calls, changing stories and asked to replace my old modem for now, not sure what to do next.  Any advice?",1
294146,29-NOV-11,28-NOV-11,Jose,,en,70.24.215.22,tmadanda@bell.net,14136194,000000121538576,4,3,,4
294147,29-NOV-11,28-NOV-11,Sam,,en,65.92.52.173,dan99@sympatico.ca,14126698,000000121538201,5,5,Nothing. Sam was very patient and very helpful as we navigated through my intial botched attempt to set up my wireless router. He helped me resolve my connection problem quickly. If all of your CSR's are this polite you'll have no problem with your competition. Kudos to Sam.  ,5
294148,29-NOV-11,29-NOV-11,Slim,,fr,64.228.76.88,belley.guy@sympatico.ca,14125244,000000121552394,3,4,,4
294149,29-NOV-11,28-NOV-11,Ashley,,en,192.75.118.46,patkins0513@sympatico.ca,14133446,000000121539794,5,5,,4
294150,29-NOV-11,18-NOV-11,Romy,,fr,76.69.178.138,jubili@bell.net,14020078,000000121318320,4,5,rien à proposer,5
294151,29-NOV-11,28-NOV-11,Brad,,en,70.27.233.102,geo.zvan@sympatico.ca,14128476,000000121527342,5,4,everything was done to a high standard,5
294152,29-NOV-11,28-NOV-11,Daniella,,en,174.91.76.74,maureendarling@sympatico.ca,14132204,000000121542479,1,1,"It would have been better if the tech was not so condescending.  He spoke very quickly and then due to his accent it often made it difficult to understand. He seemed annoyed when he had to repeat.  Instead of ""maam"" it would have been nice to have him use my name since I was on the phone with him for more than one hour! Problem was not solved.  He said he would call back at 7:30 p.m. with an update and called at 8:45.  I found out this morning that he could have solved the problem but made no attempt.",1
294153,29-NOV-11,28-NOV-11,Hassan,,fr,70.53.201.88,t.l.tang@sympatico.ca,14135898,000000121550182,5,3,,5
294154,29-NOV-11,28-NOV-11,Jason,,en,70.50.6.71,mgroomes@sympatico.ca,14132432,000000121532026,5,5,I was very pleased with excellent and friendly service. Thank you,5
294155,30-NOV-11,10-NOV-11,Jhon,,en,64.229.239.187,vwrodger@sympatico.ca,13939756,000000121150858,1,1,Send me the promised modem which never arrived.,1
292594,27-NOV-11,09-NOV-11,Mouna,,fr,174.95.227.119,raymond.boulanger027@sympatico.ca,13926466,000000121127080,5,4,La conclusion fut que trop de programmes ralantissaient le service internet supposément haute vitesse. Je vais faire vérifier cette situation de mon côté. Le bonheur total aurait été de vérifier cette situation avec Mouna qui en passant m'a donné nettement l'impression de n'avoir jamais été en contact chez Bell avec un représentant aussi compétent et dévoué. Il était temps. Merci!,4
292595,27-NOV-11,25-NOV-11,Hechmi,,fr,76.69.178.57,rogerliliane@sympatico.ca,14105806,000000121485976,4,2,je ne crois pas,4
292596,27-NOV-11,26-NOV-11,Shakeel,,en,70.54.90.25,clyoung1941@bell.net,14109784,000000121502402,5,3,"Installation could have been better.
Serviceman should have more knowledge,
he made a lot of mistakes.
",3
292597,27-NOV-11,25-NOV-11,Marc,,en,184.144.36.143,aabryon@sympatico.ca,14096358,000000121481857,1,1,"as outlook express email always works and sympatico.ca seems always to NOT work i would have transferred all emails to outlook express and shut down sympatico.ca
they caimed fixed as they did alsst time and next day same thing is happening",1
292598,27-NOV-11,26-NOV-11,Loyda,,en,76.65.9.6,plette@sympatico.ca,14114704,000000121500334,5,5,nothing,4
292599,27-NOV-11,20-NOV-11,Mustapha,,fr,70.49.67.242,cbinet@sympatico.ca,14037466,000000121361524,4,5,,4
292600,27-NOV-11,26-NOV-11,Haythem,,fr,174.93.220.118,gbs084@bell.net,14111028,000000121508107,3,2,,5
292601,27-NOV-11,26-NOV-11,P Senthil,,en,69.158.177.86,r.sawyer@sympatico.ca,14114866,000000121508204,5,5,p.senthil was assisting me and all concerns were resolved very quickly.,4
292602,27-NOV-11,26-NOV-11,Mohamed,,fr,64.228.82.46,lise_grondin@sympatico.ca,14113006,000000121505211,,1,"On M,a informe que un superviseur m appelerait le 27; on n a pu regler mon probleme, alors on verra aujourd hui",
292603,27-NOV-11,26-NOV-11,Grace,,en,67.70.1.175,boblucio@sympatico.ca,14109250,000000121507661,4,5,,4
292604,27-NOV-11,26-NOV-11,Karina,,en,174.94.64.246,richardrichard@bell.net,14115092,000000121502920,4,4,,4
292605,27-NOV-11,24-NOV-11,Sayeeduddin,,en,65.92.190.86,jeq@sympatico.ca,14089336,000000121451266,5,5,"N/A as the problem was resolved, the customer service rep was courteous and extremely patient with my inquiry. Thanks very much Melvin",5
292606,27-NOV-11,25-NOV-11,Diana,,en,184.151.63.222,priority@bell.net,14105244,000000121473771,5,5,,5
292607,27-NOV-11,26-NOV-11,Khan,,en,184.144.78.61,acraig34@sympatico.ca,14108486,000000121509885,5,5,,5
292608,27-NOV-11,26-NOV-11,Divya,,en,64.229.29.136,jhesmond@sympatico.ca,14112038,000000121508481,5,5,Nothing at all...this Lady help me so much and only took a few minutes to resolve my problem with my bell modem. Early this day i talk with 3 different representatives and I got no help.Thank you Divya,5
292609,27-NOV-11,26-NOV-11,Silverious,,en,70.26.45.123,bents@bell.net,14109132,000000121501117,5,5,nothing,4
292610,27-NOV-11,25-NOV-11,Max,,en,136.1.1.104,rkoljivrat@sympatico.ca,14105676,000000121484705,3,2,,3
292611,27-NOV-11,26-NOV-11,Mike,,en,74.12.50.2,wadams1@sympatico.ca,14116618,000000121502535,3,4,shorter wait time for service and don't disconnect and have to call back (happened twice).  Get rid of Emily!,2
292612,27-NOV-11,23-NOV-11,Abdulkarim,,fr,67.68.254.193,pelletier.ghislain@sympatico.ca,14080646,000000121439710,4,5,,5
292613,27-NOV-11,26-NOV-11,Zaid,,en,65.92.115.61,wlsmoll@bell.net,14116724,000000121497973,5,5,,5
292614,27-NOV-11,19-NOV-11,Sulochana,,en,70.50.219.141,smautbur@bell.net,14035078,000000121341699,1,1,"I was offered specific discounts from a member of the Loyalty Department because of how rudely I was treated by a customer service rep and at the time was ready to leave Bell. Despite being able to provide the name and ID number of that resprentative that I spoke to, Bell has chosen not to honour those discounts fully. Doing better would mean treating customers as though they are actually valued and honouring discounts customers were offered, instead of trying to get out of offering them by any means. I am not at all impressed with Bell and am planning to do the research on what Rogers offers. If I can get the same services, which I'm pretty certain I can, I will make the switch shortly. I've just had too many problems with Bell and have had to spend far too much time on the phone getting my bills corrected when I was incorrectly charged for things and also having to try to get the discounts I was offered honoured.  Not only that, but I have at times experienced very rude service from customer service representatives. In all fairness, some reps were great, but it's just not enought to make me stay. ",1
292615,27-NOV-11,26-NOV-11,Radhika,,en,184.148.186.146,sherrykondracki@sympatico.ca,14115744,000000121497612,3,4,"This rep must learn to speak more slowly. Although I spent 34 years at bell talking to people with all sorts of accents I had great difficulty understanding her.
In addition, she required much help from her superior which resulted in an unacceptably long call.
However in the end my issue was resolved. ",4
292616,27-NOV-11,26-NOV-11,Sarah,,en,65.95.112.195,steve.mcdowell@sympatico.ca,14116016,000000121503923,5,5,,5
292617,27-NOV-11,26-NOV-11,Haricharan,,en,174.94.3.69,arturner@sympatico.ca,14108894,000000121506503,4,4,"Everything was done satisfactorily, the representative was helpful and patient and resolved my issues as completely as possible.",5
292618,27-NOV-11,25-NOV-11,Stephanie,,en,70.53.115.68,sepe@sympatico.ca,14106322,000000121488684,5,4,,5
292619,27-NOV-11,19-NOV-11,Mohamed,,fr,76.67.143.116,monobel@bell.net,14033304,000000121343475,5,5,,5
292620,27-NOV-11,26-NOV-11,Jose,,en,184.144.143.185,bakerannette@sympatico.ca,14109034,000000121499811,5,5,nothing I should have called earlier,5
292621,27-NOV-11,26-NOV-11,Revathi,,en,50.101.144.13,bobkessaram@sympatico.ca,14109248,000000121506770,4,4,Not much. I am very pleased with the service.,5
292622,27-NOV-11,26-OCT-11,Maher,,en,70.31.59.151,rosslove@bell.net,13774218,000000120813696,3,5,,3
292623,27-NOV-11,25-NOV-11,Mouna,,fr,70.48.117.250,j-flaberge@bell.net,14101078,000000121488252,4,5,Rien de spécial,5
292624,27-NOV-11,26-NOV-11,Taha,,fr,76.67.191.59,michel.lagroix@sympatico.ca,14113790,000000121511106,5,5,rien de plus,5
292625,27-NOV-11,14-OCT-11,Mohamed Nidhal,,fr,184.144.190.163,luthernzala@bell.net,13623760,000000120559274,5,5,,5
292626,27-NOV-11,26-NOV-11,Chuck,,en,70.29.2.103,irelen@sympatico.ca,14111652,000000121509493,4,4,,5
292627,27-NOV-11,26-NOV-11,Venkatesh,,en,174.91.93.102,mortongoldstein@sympatico.ca,14114010,000000121501084,5,5,can't think of anything at this time,5
292628,27-NOV-11,26-NOV-11,John,,en,64.231.179.192,obrien.anne@sympatico.ca,14114280,000000121496847,5,5,I spoke with two of your representatives and both were competent and together restored service to my satisfaction.,5
292629,27-NOV-11,26-NOV-11,Karla,,en,74.14.146.46,pattert@sympatico.ca,14114462,000000121501026,4,4,Karla was very good but it would be nice to talk to a Canadian,4
292630,27-NOV-11,26-NOV-11,Ronald,,en,70.24.2.118,tohr@sympatico.ca,14116330,000000121505840,5,5,Nothing more then he already did.,5
293133,29-NOV-11,28-NOV-11,Noureddine,,fr,67.68.7.234,mariejo.monte@sympatico.ca,14131946,000000121530878,1,1,"Lors d'une demande antérieur au sujet de ma tarification, vous avez bloqué ma boite de réception et après appel chez vous, vous m'avez dit que ce n'était pas vous, cela m'a couté $ 30.00 chez Bureau en Gros - j'ai du rappellé chez vous mais ils ont envoyé mes messages dans ma boite live messenger au lieu de live mail - ils ont annulés mes contacts dan live messenger, j'ai tout les messages reçus dans live messenger que je ne peux annuler - je ne me comprends plus et j'aimerais que vous me communiquer au 450-467-1424 avec un technicien que parle notre français sans accent car du à ma surdité je comprendes moins biien - svp j'aimerais retrouvé mon ordinateur comme avant et svp mon mari s'appelle André St-Georges et non George - j'attends votre appel  Marie-José St-Georges",4
293134,29-NOV-11,28-NOV-11,Nayeem,,en,76.67.5.184,fayelize@bell.net,14127946,000000121535472,5,5,nothing,5
293135,29-NOV-11,28-NOV-11,Claudia,,en,74.14.196.97,dongrant@sympatico.ca,14127372,000000121524619,4,4,,4
293136,29-NOV-11,27-NOV-11,Ivan,,en,70.53.101.144,w.miles@sympatico.ca,14123604,000000121515359,3,3,roll back the price instaed of changing to a limited amount of time allowed,4
293137,29-NOV-11,28-NOV-11,Larissa,,en,174.89.111.34,wyacura@sympatico.ca,14136760,000000121529625,4,5,can't think of anything- representative was professional and well-spoken and very quickly confirmed the problems I was having...,4
293138,29-NOV-11,19-NOV-11,John,,en,64.231.67.169,brianradford@sympatico.ca,14028434,000000121354495,5,4,,2
293139,29-NOV-11,19-NOV-11,Naveenkumar,,en,64.231.67.169,brianradford@sympatico.ca,14028436,000000121355449,4,4,,2
293140,29-NOV-11,28-NOV-11,Hanen,,fr,184.146.248.138,martinb@sympatico.ca,14132088,000000121529842,3,2,je n etait pas capable de me connecter sur mon portable j ai ete sur un thecnicien et sa ma couter des frais et deplacement pour me faire dire que mon portable etait en bonne condition et le probleme etait mon fournisseur ,4
293141,29-NOV-11,28-NOV-11,Methil,,en,174.92.139.234,ts.salmon@sympatico.ca,14136328,000000121536861,5,4,,5
293142,29-NOV-11,28-NOV-11,Ronald,,en,70.48.206.141,bonnie.fishleigh@sympatico.ca,14125488,000000121548729,2,1,"Not my mistake, don't tell me you can't put my internet back on for 72 hours
Call billing office tomorrow they might be able to help.",3
293143,29-NOV-11,28-NOV-11,Methil,,en,65.92.65.8,antne@sympatico.ca,14124848,000000121531482,5,4,,5
293144,29-NOV-11,28-NOV-11,Tony,,en,184.145.131.125,vfrose@sympatico.ca,14136460,000000121529081,5,5,,5
293145,29-NOV-11,25-NOV-11,Estephania,,en,184.146.164.94,burke_16@sympatico.ca,14097762,000000121473532,4,4,"nothing, the service was great.",5
293146,29-NOV-11,28-NOV-11,Josue,,en,65.93.42.122,ebmcf@bell.net,14127536,000000121538671,4,4,,4
293147,29-NOV-11,22-NOV-11,Hassen,,fr,206.162.140.53,poiram@sympatico.ca,14067134,000000121422297,1,1,"une attente de plus de 5 jours avant de régler un simple problème de mot de passe, intolérable, j'ai été 7 jours sans internet et on ne m,a pas offert de dédomagement",1
293148,29-NOV-11,28-NOV-11,Gustavo,,en,64.229.204.36,lesfi@bell.net,14131196,000000121547465,4,4,,5
293149,29-NOV-11,28-NOV-11,Zohra,,fr,67.68.192.222,giroux.andre@sympatico.ca,14128614,000000121534354,5,4,Tout a été parfait,4
293150,29-NOV-11,28-NOV-11,Celina,,en,76.68.235.125,jas0208@sympatico.ca,14129662,000000121539881,5,5,Advise on how the situation would be followed up on and resolved to stop it in the future,5
293151,29-NOV-11,28-NOV-11,John,,en,76.68.126.173,john.bannister030@sympatico.ca,14130178,000000121536709,5,5,I have no complaints,5
293152,29-NOV-11,17-NOV-11,Cathrine,,en,207.134.7.174,aramseropian@sympatico.ca,14001974,000000121313078,4,4,"The agent with whom I previously dealt re. service upgrade to Fibe 7 could have given accurate info... to avoid my subsequent call (object of this survey) to technical services. Also, Cathrine could have had the necessary tools to 'compensate' me directly for the misinformation and the inconveniences caused, rather than enter notes on record and have me call back the business ctr... Cathrine was professional and courteous and kept her word by calling me back twice, as she proposed, once to follow up on status and second to confirm. ",3
293153,29-NOV-11,28-NOV-11,Marco,,en,70.26.123.33,themendhams@sympatico.ca,14136090,000000121538099,5,5,"Give me a better rate on services. I'm absolutely ticked that I'm being screwed on pricing for internet, home phone and satellite",
293154,29-NOV-11,22-NOV-11,Charles,,fr,76.64.241.192,logabo_3@sympatico.ca,14064486,000000121409804,3,1,"IL a fait son possible  mais, hélas cela a fonctionné que quelques minutes.",4
293155,29-NOV-11,28-NOV-11,Mahesh,,en,70.26.48.196,pauline.mctaggart@sympatico.ca,14133550,000000121551782,5,5,Increase reps less waiting in queue,5
293156,29-NOV-11,22-NOV-11,Mohamed,,fr,174.91.233.225,dianeseguin6@sympatico.ca,14059930,000000121420388,5,5,Régler mon problème la première fois que j'ai téléphoné.,5
293157,29-NOV-11,28-NOV-11,Cody J,,fr,76.71.196.189,carol.sirois2@sympatico.ca,14125870,000000121538019,3,4,Etre dirigé au bon endroit lorqu'on m'a répondu. J'ai été référé à trois personnes...,4
293158,29-NOV-11,28-NOV-11,Erika,,en,174.94.28.128,vniedra10@sympatico.ca,14136526,000000121526552,4,5,"Bell could not have done more.The govt. could have done less;not taxed ny refund on a HST overcharge.",5
293159,29-NOV-11,28-NOV-11,Sweta,,en,70.29.83.196,david.julie@sympatico.ca,14126874,000000121533135,4,4,,4
293160,29-NOV-11,28-NOV-11,Nizar,,fr,69.159.137.2,beaulieu7@sympatico.ca,14125208,000000121551687,5,5,rien de plus de la par du conseiller que j ai eu,5
293161,29-NOV-11,28-NOV-11,Brett,,en,65.94.200.88,john.bush@sympatico.ca,14130182,000000121532594,5,4,Not make the error in the first place,3
293162,29-NOV-11,28-NOV-11,Ruth,,en,70.52.73.167,lizelliott@sympatico.ca,14131342,000000121549423,5,4,"Although the girl was very friendly and helpful it was difficult to understand what she was saying - she had a very strong accent. Why don't you hire Canadians who speak either French or English as a first language and do not have this very strong accent. I just had one question which was very easily answered, however if I had had a serious problem it would have been hard to do what she was telling me to do when it takes so much effort just to understand what she was saying. Outsourcing to India etc. is taking away jobs from Canadians - why not support our country instead of theirs. In answer to question #4 - I have always recommended Bell for their service, however whenever you have to speak to someone on the phone it is an entirely different story. I just dread calling in case I get someone I can't understand which happens fairly often.",4
293163,29-NOV-11,28-NOV-11,Alexandra,,en,24.36.20.176,htomala@sympatico.ca,14129200,000000121550781,1,1,Fix the problem. My connection was slow and the technician made it worst where I totaly lost my Internet. Still not have it till today.,2
293164,28-NOV-11,23-NOV-11,Darlene,,en,67.68.216.117,fkleber@sympatico.ca,14074962,000000121441058,5,5,Nothing it was perfect.,5
293653,29-NOV-11,28-NOV-11,Mukesh,,en,174.88.20.170,josephhixon@sympatico.ca,14130294,000000121549048,1,1,"i wanted to try a restore and he said no , afterhe tried things for quite sometime i had enough i hung up and did the restore myself and everything was normal after , my computer was working great ",2
293654,29-NOV-11,25-NOV-11,Emmanuel,,en,70.50.111.67,chow2002@sympatico.ca,14098192,000000121493936,4,4,,5
293655,29-NOV-11,21-NOV-11,Daniel,,en,174.95.63.183,lindaleung@sympatico.ca,14050758,000000121393672,4,3,It was a system problem...,4
293656,01-DEC-11,30-NOV-11,Luis,,en,174.94.2.100,connieparag@sympatico.ca,14153494,000000121599290,5,5,"Nothing more as I am absolutely satisfied with the service provided   by Luis. He definitely is an asset to Bell; proficient, polite, patient and who made me at ease. Wished you have more of his like.",5
293657,01-DEC-11,30-NOV-11,Nizar,,fr,67.68.186.47,rosgerdio@sympatico.ca,14161592,000000121589303,5,5,,5
293658,01-DEC-11,30-NOV-11,Aprajit,,en,67.71.22.53,bernielafave@sympatico.ca,14152352,000000121591879,5,5,,3
293659,01-DEC-11,30-NOV-11,Akrem,,fr,174.89.230.51,gerardp@bell.net,14155399,000000121598103,5,4,nous sommes sastisfait du service recu,4
293660,01-DEC-11,29-NOV-11,Edgardo,,en,70.30.54.151,expedition@sympatico.ca,14141160,000000121562657,1,1,"I could not hear the SR, the call was of poor quality.  I asked for one thing and his response was another.  

He did not provide assistance at all and I had to go to another resource on my own. ",1
293661,01-DEC-11,21-NOV-11,Sai,,en,184.144.50.30,salamander0@bell.net,14054430,000000121377285,4,4,"Everything was fine, I was called back regarding this matter and it was taken care of promptly and courteously - very pleased with the service.",5
293662,01-DEC-11,30-NOV-11,Melvin,,en,76.69.140.237,anyo@bell.net,14151856,000000121597272,5,5,"Everything was solved perfectly this time......
But on the 29/th of November one person named Ivan, and later on other one named Brooke..... just vanished without saying a word or  solve my problem....... Anyway thanks to MELVIN Yesterday... my problem has been solved perfectly.
",4
293663,01-DEC-11,30-NOV-11,Maria,,en,69.158.50.100,tweeda@sympatico.ca,14163278,000000121584415,5,5,,5
293664,01-DEC-11,30-NOV-11,Med Nabil,,fr,24.202.199.148,judithtardif@sympatico.ca,14157300,000000121584959,5,5,,3
293665,01-DEC-11,30-NOV-11,Mokhles,,fr,24.202.199.148,judithtardif@sympatico.ca,14157302,000000121584736,5,5,,3
293666,01-DEC-11,30-NOV-11,Karla,,en,70.50.61.198,danielorum@sympatico.ca,14153778,000000121580070,5,5,waiting time is too long ,5
293667,01-DEC-11,29-NOV-11,Jamila,,fr,67.71.71.222,anlabrie@sympatico.ca,14137946,000000121555257,5,5,,5
293668,01-DEC-11,30-NOV-11,Mir,,en,184.147.233.149,npanzica004@sympatico.ca,14160186,000000121582283,5,5,Not a thing. All 3 men did it right.,5
293669,01-DEC-11,30-NOV-11,Diddharth,,en,50.100.184.117,georgereinblatt@sympatico.ca,14155372,000000121590470,2,2,"I spoke to 2 people - the first had such a thick accent, I had to get him to repeat everything he said 10 times.

The second - treated me like I was a computer wiz - and kept throwing  things for me to do - which i didn't understand - and he seemed mad when I didn't understand (remember Im calling for help here, because I don't understand computers and all this stuff)

And at the end of all of this - nothing was resolved... I had to call back 10 minutes later with the exact same problem...

i spent over an hour on the phone in total - and the problem is still there

(on top of that - the second person I spoke with told me I probably have a modem problem, but that they wouldnt replace the modem unless I called business affairs myself and asked)

Overall, not very helpful, and I seriously am considering switching to Rogers.

My internet isn't working - and you guys wont even replace my modem?  Ridiculous. ",1
293670,01-DEC-11,30-NOV-11,Paula,,en,70.27.73.167,jernest@bell.net,14156730,000000121587941,3,3,"I just thought after I got my upgrade, it sounded to me I was not going to pay more but less, it was going to me at no extra cost, but one did not get caught up with the other...",4
293671,01-DEC-11,30-NOV-11,Carole,,fr,70.24.236.49,bertrandree@bell.net,14152366,000000121583351,3,4,,4
293672,01-DEC-11,30-NOV-11,Chiheb,,fr,76.68.234.208,cdmt@sympatico.ca,14153070,000000121594599,4,,La confirmation du 31 oct. 2011 n'a pas été suivie,4
293673,01-DEC-11,30-NOV-11,Gregory,,en,174.94.1.118,abdul.merali@sympatico.ca,14151234,000000121578528,5,5,,5
293674,01-DEC-11,30-NOV-11,Salvador,,en,50.100.184.117,georgereinblatt@sympatico.ca,14155370,000000121592209,3,1,"This service person was a bit better than the one I spoke to an hour earlier

But I have 2 complaints...

First, she said my modem wasnt working - and that she couldnt replace it - that I had to call business services and convince them i needed a new modem (seriously?  Im renting a faulty modem and you wont replace it?)

Then she tried to connect me to business services - said they were busy

And she promised me she would call me back in 2 hours - and get business services on the phone - i thought this was great... but of course, I got no call.

I told her this on the phone, and I mean it - the fact that your internet isnt working, and you wont even give me a new modem - 

i really am going to look into switching to Rogers",1
293675,01-DEC-11,30-NOV-11,Sowjanya,,en,12.97.244.195,mtan1@sympatico.ca,14159858,000000121602906,2,3,"- wait times could be a lot shorter than 15 minutes.
- I have nothing against Indian service employees.  However, if Bell ships all it's jobs overseas, how do you expect to gain or keep the customers in this country????  Maybe you should rename your company to Bell India instead of Bell Canada.",2
293676,01-DEC-11,28-NOV-11,Abid,,en,69.158.83.19,ws.howlett@sympatico.ca,14136746,000000121529257,1,1,Return Phone Calls,1
293677,01-DEC-11,25-NOV-11,Shawn,,en,74.14.15.2,jean.hosking@sympatico.ca,14101446,000000121475854,5,4,"I didn't know that my wireless HP printer and my XPcomputer would have to use a USB port to be connected after putting in Bell Fibe Internet, so now my computer has to be on all the time in order for my 7 computer and my 2 laptops plus XPcomputer to print to my wireless HP. l only found out about this when l called Bell and they told me that was not their problem and l would have to call HP ,as you didn't set up the wireless printer to work with the XP. lf l had known this before hand l would have stayed with fibe 6 where there was no problem with the wireless printer and everything worked wireless.",5
293678,01-DEC-11,29-NOV-11,Julio,,en,64.228.136.100,jkthompson1214@bell.net,14143390,000000121571786,5,5,,5
293679,01-DEC-11,30-NOV-11,Gabriela,,en,76.65.187.216,frederick.sheffer@sympatico.ca,14155136,000000121586258,5,5,,5
293680,01-DEC-11,28-NOV-11,Gloria,,en,50.101.35.205,jimandsu@bell.net,14129994,000000121550094,4,4,,3
293681,01-DEC-11,30-NOV-11,Heather,,en,70.52.221.164,ga.stevens@sympatico.ca,14155206,000000121581999,4,4,,4
293682,01-DEC-11,29-NOV-11,Sharon,,en,70.48.199.16,margita.kins079@sympatico.ca,14145388,000000121558051,4,4,,4
293683,01-DEC-11,30-NOV-11,Radhika,,en,174.95.20.133,cubbm@sympatico.ca,14153616,000000121582014,5,5,,4
294156,30-NOV-11,23-NOV-11,Mohamed Ahmed,,fr,184.144.229.21,marcel.laforce@sympatico.ca,14078856,000000121429922,4,5,Le préposé devrait parler un peu moins vite.,5
294157,30-NOV-11,29-NOV-11,Cristobal,,en,67.71.9.54,doug.macinnis@sympatico.ca,14140676,000000121558626,4,4,Cristobal was the third person I dealt with and he was fine.  Where's the survey on my 1st call where the representative didn't have a clue.  And committed to having a supervisor call me back?  That call never came and my 2nd call identified in 5 minutes what I spent 45 minutes on the phone couldn't.  SO don't blame Cristobal when I start pursuing another service provider after 12 years as a bell internet subscriber!,1
294158,30-NOV-11,29-NOV-11,Mohammed,,en,69.156.63.250,gdcolangelo@sympatico.ca,14141664,000000121577234,5,5,"Nothing much, your representative was most helpful and knowledgeable",5
294159,30-NOV-11,26-NOV-11,Srinivasan,,en,174.95.195.152,tbrenton@sympatico.ca,14116212,000000121502106,5,5,,4
294160,30-NOV-11,27-NOV-11,Karina,,en,70.49.134.183,rsantaromita@sympatico.ca,14122594,000000121516636,5,5,none the agent was very helpful.,5
294161,30-NOV-11,28-NOV-11,Merly,,en,70.30.18.247,etompkins@sympatico.ca,14127796,000000121535228,4,4,,4
294162,01-DEC-11,30-NOV-11,Manoranjith,,en,70.52.173.81,rosalindc@sympatico.ca,14161580,000000121597956,4,4,Have no internet interruptions. This was the 2nd time in less than 2 weeks that I had no internet access. This is unacceptable.,2
294163,01-DEC-11,30-NOV-11,Saifuddin,,en,64.228.159.97,bhanjiz@sympatico.ca,14152392,000000121602731,5,5,Waiting time to get to a representative too long,4
294164,01-DEC-11,25-NOV-11,Elijah,,en,70.49.150.142,momson.dube@sympatico.ca,14104258,000000121480451,5,5,"Nothing.  Elijah was very patient and professional throughout my inquiry.  Thank you Elijah for your help.
Chantal ",5
294165,01-DEC-11,30-NOV-11,Arselene,,fr,70.52.107.104,danielp.blais@sympatico.ca,14153780,000000121599815,2,1,Ameliorer connaissances-mauvaise communications.,2
294166,01-DEC-11,27-NOV-11,Souhaib,,fr,69.159.156.143,jaslyn3@sympatico.ca,14119834,000000121514003,3,3,"verifié avec le technicien qui est venu chez moi si il avait rapporté le moniteur, au lieu de m'envoyer un code a barre et faire toute les démarches qui s'en suit.",4
294167,01-DEC-11,30-NOV-11,Abdul,,en,207.236.107.50,bking2@sympatico.ca,14152464,000000121586821,5,5,"Nothing, it was direct and complete.",5
294168,01-DEC-11,30-NOV-11,Oscar Ernesto,,en,64.231.55.56,ashbyf@sympatico.ca,14151972,000000121592688,4,4,,4
294169,01-DEC-11,30-NOV-11,Kelly,,en,64.231.55.56,ashbyf@sympatico.ca,14151974,000000121598069,4,4,,4
294170,01-DEC-11,30-NOV-11,Cecile,,en,65.95.178.5,swolfmc@sympatico.ca,14162722,000000121579238,3,4,Avoid stupid questions regarding my computer set up. The problem was on your side. The signal did not get through. ,4
294171,01-DEC-11,30-NOV-11,Kira,,en,184.147.206.69,sajda.weedmark@sympatico.ca,14161800,000000121600315,,1,"Adhere to my concerns that I've been a long standing customer who started with unlimited internet and all of sudden you put a cap on usage GB saying, ""we don't offer that anymore.""  I know other long standing customers who haven not even heard of a cap on internet GB and still have unlimited service.",1
294172,01-DEC-11,30-NOV-11,Juan Carlos,,en,64.229.36.40,brownsy@sympatico.ca,14152684,000000121580543,4,4,,3
294173,01-DEC-11,30-NOV-11,Mike,,fr,70.30.149.101,jgst40@sympatico.ca,14156794,000000121588758,4,4,,5
294174,01-DEC-11,30-NOV-11,Adel,,fr,67.68.148.184,michaud71@sympatico.ca,14159438,000000121603077,4,4,"Je suis Quebecois et j'ai eu un peu de difficulter avec l'accent,mais cet fois a été moins difficile que les autres",
294175,01-DEC-11,30-NOV-11,Vijay,,en,174.91.96.24,dm_clarke@sympatico.ca,14154278,000000121602426,5,5,Nothing really. The gentleman was very professional in his attitude and very patient with me as I attpemted to follow his every instuction.,5
294176,01-DEC-11,30-NOV-11,Amir,,fr,184.151.127.206,g.miousse_5@bell.net,14155186,000000121602795,4,5,,4
294177,01-DEC-11,30-NOV-11,Nedra,,fr,70.52.55.164,martin.pellerin@sympatico.ca,14159022,000000121578943,5,5,,5
294178,01-DEC-11,30-NOV-11,Mohammed,,en,67.68.147.74,leer7@sympatico.ca,14158012,000000121581229,5,4,no he did what could be done thank you,5
294179,01-DEC-11,30-NOV-11,Deo,,en,76.67.47.12,lori_sullivan@sympatico.ca,14158330,000000121582902,1,,"Send my modem kit, as asked in the last 4 or 5 calls...apparently not ordered AGAIN! Still waiting! Not happy! ",1
294180,01-DEC-11,29-NOV-11,Yahia Isameddine,,fr,174.93.126.142,lmckenty@sympatico.ca,14144870,000000121555081,5,5,,5
294181,01-DEC-11,30-NOV-11,Houcem,,fr,70.30.239.55,carsavoie@sympatico.ca,14152986,000000121581371,5,4,,4
294182,01-DEC-11,30-NOV-11,Christopher,,en,65.93.161.183,bryan.black@sympatico.ca,14152702,000000121595767,4,4,"You representative was very helpful and patient, clone this guy..{Christopher}",5
294183,01-DEC-11,30-NOV-11,Atoiya,,en,74.198.9.130,mark.gayle.com@sympatico.ca,14158924,000000121589347,3,4,,2
294184,01-DEC-11,30-NOV-11,Karishma,,en,174.95.195.211,waschock@sympatico.ca,14163626,000000121588809,5,5,,5
294185,01-DEC-11,30-NOV-11,Radhika,,en,204.101.237.139,vickyk@sympatico.ca,14163462,000000121585219,5,5,,5
294186,01-DEC-11,30-NOV-11,Margaret,,en,65.95.48.212,murhart@sympatico.ca,14159884,000000121588377,5,5,,5
294187,01-DEC-11,30-NOV-11,Ritwik,,en,69.156.179.197,isobelleblake@sympatico.ca,14156244,000000121581718,5,5,You answered my questions and request your employee was professional.,5
294188,01-DEC-11,30-NOV-11,Gilberto Jose,,en,67.68.34.175,sulujasani@sympatico.ca,14162640,000000121602155,5,5,None,5
294189,01-DEC-11,30-NOV-11,Mohammed,,en,142.20.158.153,rob.anthony@sympatico.ca,14161422,000000121586582,5,5,Mohammed was very helpful.  I was not able to open the link on My Bell to change my password until the next day,5
294190,01-DEC-11,30-NOV-11,Edward,,en,65.95.58.250,laura.thomas@sympatico.ca,14157930,000000121594876,5,5,,5
294191,01-DEC-11,29-NOV-11,Habib,,fr,70.53.194.114,diepngoc@sympatico.ca,14140518,000000121561630,2,,"Mettre toute l'information pertinente sur votre site web. Présentement, l'information est de bas niveau. Changer votre politique de soutien. Je me suis fait dire de téléphoner à 2Wire pour obtenir du soutien technique sur le produit !!!",
294192,01-DEC-11,30-NOV-11,Haricharan,,en,69.158.93.196,mumsie@sympatico.ca,14159882,000000121581942,4,4,Nothing,5
294193,01-DEC-11,30-NOV-11,Karen,,en,65.94.48.253,gkeeka@sympatico.ca,14155536,000000121579662,5,5,"Nothing, because ...
- wait period (to get connected to a service rep) was just a few seconds
- Karen was very competent ... methodically walked me through the steps to investigate the problem ... and was able to identify the source of the problem ... and provided a work around for the problem ... all in all, an excellent example of what a Service Representative should be ... my thanks to Karen for the way the whole thing was handled.",5
294194,01-DEC-11,30-NOV-11,William,,en,65.95.139.99,sfonger@bell.net,14162082,000000121580928,4,3,get to a live human being sooner,3
294195,28-NOV-11,27-NOV-11,Jhon,,en,74.14.60.220,lwaterhouse@sympatico.ca,14120942,000000121521434,3,2,Call me back when the call got disconnected.,3
292631,01-DEC-11,30-NOV-11,Melinda,,en,216.13.139.251,m_dasilva@sympatico.ca,14158598,000000121581955,5,5,"I was ready to cancel my account and she was able to convince me to give Bell another chance. Melinda was able to change my mind.. I have been very negative towards bell lately too the point I had already cancel me cell and my plan was to completely cancel all my accounts, she was personal and I felt that I neede to give bell another shot.. 

Manny",4
292632,01-DEC-11,30-NOV-11,Krishnan,,en,70.54.129.184,SJShepherd@bell.net,14151104,000000121580826,5,5,I didn't totally appreciate the tone used by the respresentative but he certainly resolved the problem I was having.,4
292633,01-DEC-11,30-NOV-11,Kranthi,,en,65.95.5.95,keith.melick@bell.net,14157540,000000121579846,4,4,,4
292634,01-DEC-11,30-NOV-11,Karishma,,en,65.95.5.95,keith.melick@bell.net,14157542,000000121596469,4,4,,4
292635,01-DEC-11,30-NOV-11,Johanna,,en,216.16.232.98,jaster@sympatico.ca,14156502,000000121603141,1,1,fix my problem,3
292636,01-DEC-11,25-NOV-11,Mylene,,en,174.95.152.125,copeland@sympatico.ca,14098460,000000121484102,4,4,,5
292637,01-DEC-11,30-NOV-11,Carolina,,fr,70.29.254.34,polo6566@bell.net,14160858,000000121579679,5,5,"tout s est tres bien deroule
merci carolina",5
292638,01-DEC-11,30-NOV-11,Rachel,,en,70.54.129.18,flomar@sympatico.ca,14154982,000000121579061,1,4,"Not having to go two days before I got answer ,wentfrom person to person and different phone numbers before we could get satisfaction ",2
292639,01-DEC-11,30-NOV-11,Brad,,en,70.31.188.5,pieretw@sympatico.ca,14160742,000000121589109,4,,Better access (long wait) to a service rep.,
292640,01-DEC-11,30-NOV-11,Maher,,en,70.31.114.79,ITBedard@sympatico.ca,14150924,000000121583477,5,5,I wish that I didn't need to call in the first place. The CSR was great and I find that when I call they usually are. I wonder if there is some sort of monitoring that takes place to look at whether it is possible to offer someone a less expensive option. What I mean by that is that i had been going for a few months with a large amount of internet usage which also meant a very large bill and there is indeed a cheaper way. Bell would be better off keeping customers if Bell took the initiative to look into this matters and act before someone needs to call...it might actually show that the company gives a damn about their customers.,4
292641,01-DEC-11,28-NOV-11,Nagender,,en,70.24.111.86,brendamac19@sympatico.ca,14125565,000000121547335,4,5,,4
292642,01-DEC-11,30-NOV-11,Sumithra,,en,70.48.7.150,leodob@sympatico.ca,14158040,000000121591673,5,5,No improvement necessary. It was a very satisfying experience,5
292643,01-DEC-11,29-NOV-11,Antony,,en,142.142.34.167,wil.sharon@sympatico.ca,14150466,000000121555936,5,5,"I've had some issues with Bell, but in this instance, I was completely satisfied with the service.  The attendant was keen and most helpful. Actually went over and above to ensure other things were clear and in place. ",3
292644,01-DEC-11,30-NOV-11,Edward,,en,69.158.19.16,boukesalverda@sympatico.ca,14152596,000000121585309,4,4,,3
292645,01-DEC-11,27-NOV-11,Stephen,,en,69.158.141.182,kerrs4@sympatico.ca,14120428,000000121517362,5,5,,5
292646,01-DEC-11,26-NOV-11,Nebgha,,fr,67.68.251.36,mike0002@sympatico.ca,14113852,000000121499808,4,4,,4
292647,01-DEC-11,30-NOV-11,Kyle,,en,70.26.103.180,aquae@sympatico.ca,14151880,000000121599749,4,4,,4
292648,01-DEC-11,28-NOV-11,Radhika,,en,65.95.250.250,christiane.ullmann@sympatico.ca,14126210,000000121524920,3,1,Better training,5
292649,01-DEC-11,30-NOV-11,Sudheer,,en,65.94.59.182,luckett66@sympatico.ca,14158442,000000121584116,4,4,"Bring jobs back to Canada
Better English",3
292650,01-DEC-11,28-NOV-11,Nora,,en,74.15.82.51,jack.wenzel@sympatico.ca,14129520,000000121537227,5,5,nothing,4
292651,01-DEC-11,29-NOV-11,Sharon,,en,70.48.219.183,phillynn@sympatico.ca,14147190,000000121573200,4,4,"Intial contact with Bell associate was frustrating and non productive until we were dealing with Bell Agent: 
Sharon - ID: XZ191 She was very efficient, knowledgeable and understanding of our request!",4
292652,01-DEC-11,30-NOV-11,Duncan,,en,70.49.226.59,wayne.ryan@sympatico.ca,14163640,000000121586915,5,5,nothing,5
292653,01-DEC-11,30-NOV-11,Rolando,,en,65.92.205.128,rogerw1@sympatico.ca,14161538,000000121596215,5,5,,5
292654,01-DEC-11,30-NOV-11,Eya,,fr,70.30.188.40,jda106@sympatico.ca,14156576,000000121592739,4,4,,5
292655,01-DEC-11,29-NOV-11,Nasra,,en,174.89.70.180,squorky@bell.net,14149162,000000121553766,5,5,"There is nothing more you could of done! You figured out the problem,then shipped me a new power supply in less then two days! I'm back on line and happy! This is why I stay with the BIG GUNS! Your the best - BELL CANADA - Thank You, Steve",5
292656,01-DEC-11,30-NOV-11,Nelson,,en,70.51.111.66,mpeachey@sympatico.ca,14159788,000000121602725,3,4,I am not sure why I do this because one never receives a reply and I certainly have had issues with bill and the internet.  Only a week ago I spent nearly 3 hours on the telephone with Technical Service and the Test Center. Too long to go into but they said everything was working but off it went again.  Finally a technician came and he changed the modem although the other one tested okay and I also have a new computer so barely a week later another problem arises. One more problem and I have to make a switch.   I will start researching now.,
292657,01-DEC-11,30-NOV-11,Noureddine,,en,174.88.90.169,carolegr@sympatico.ca,14152954,000000121584539,5,5,,5
292658,01-DEC-11,30-NOV-11,Divya,,en,209.226.119.128,clairegordon@sympatico.ca,14153328,000000121589252,4,4,"My complaint is not with technical support who for the most part are always intelligent and accommodating. It is with my dialup service with sympatico which on the infrequent occasion of my receiving an unusually long mail or attachment will disconnect me after a period of time of slow receiving. On the 30th of Nov. I was to receive only three incoming mails and was unable to because of disconnection which is why I had to call technical support, and Divya removed two of the mails so I could receive. They are somewhere in cyber space now. It is most annoying and time consuming for me as it is not as if you are not going to be paid for any additional time I may use under my dial occasional plan. I am not a big computer user, nor do I want to be, nor have the interest, and my computer is quite old but good with the limited use I use it for - so PLEASE stop doing this to me as it is unusual that anyone sends me lengthy or problem mails.  Listen to me now, I hate having problems and calling support personnel all over the world, polite,nice and capable though they be. And I LOVE my rotary phones - they are REAL phones, don't break, always work and you can hear even though you may be pretty deaf! Do something about this for me now.  I have been with Bell my entire life,and that's been a long, long time.  Claire Gordon",3
292659,01-DEC-11,30-NOV-11,Mohamed Nidhal,,fr,65.94.252.194,gbs084@bell.net,14155302,000000121594629,4,4,,5
292660,01-DEC-11,30-NOV-11,Ahmednur,,en,184.146.139.206,barken22@sympatico.ca,14152186,000000121591009,5,4,He was very helpful at solving my problem.,5
293165,28-NOV-11,27-NOV-11,Jaime,,en,50.100.122.189,jfilippone@sympatico.ca,14119982,000000121520492,3,1,tell me what the problem that was causing the connection failure,1
293166,28-NOV-11,27-NOV-11,Taha,,fr,70.52.54.165,philippe.pioffet@sympatico.ca,14122006,000000121522876,3,4,peut-être plus de précisions concernant la marche à suivre.  Le problème s'est toutefois réglé quelques instants après mon appel.,5
293167,28-NOV-11,24-NOV-11,Claudia,,en,174.88.171.119,mandlshephaven@bell.net,14091152,000000121469652,4,4,,4
293168,28-NOV-11,27-NOV-11,Skander,,en,69.159.179.31,btnt@sympatico.ca,14117846,000000121521069,5,5,Service and technicien were very satisfactory.,5
293169,28-NOV-11,24-NOV-11,Alex,,en,184.147.188.166,lujetic@sympatico.ca,14090938,000000121456754,5,5,,5
293170,28-NOV-11,25-NOV-11,David,,en,65.94.99.189,mohamed_baksh999999@sympatico.ca,14104230,000000121484204,3,3,I wanted to speak to a canadian representative in canada.,4
293171,28-NOV-11,27-NOV-11,Gustavo,,en,50.101.136.16,ejcurley@sympatico.ca,14118784,000000121515233,5,5,,5
293172,28-NOV-11,22-NOV-11,Arjuman,,en,67.70.0.163,loricoulter@sympatico.ca,14064512,000000121421381,2,3,"The initial phone rep I had was very frustrating to deal with.  I had to repeatedly tell her the trouble I had & the steps that I had gone to prior to calling to make sure there wasn't an issue I could resolve on my own. After telling her a third time the steps I had gone through, I told her that perhaps she should take notes of what I was telling her. To be honest, it was an issue that had been brewing & I didn't call earlier because I didn't have the time to sit on hold waiting for someone & then who knows how long on the phone.   After a very frustrating experience on the phone with the first rep, a second ""senior"" tech was brought on the line.  At the end of it they diagnosed that the trouble was my outside line.  An appointment was made for the following day for an onsite tech to come out.  He did & the trouble was that my modem was dead. There was no trouble with my phone line, which I had questioned on the phone call, because my phone was working & it is a Bell landline. I didn't get much of an intelligent response to my question of why my phone was working if the outside line was an issue. 
Having been extremely disappointed with the phone service, the onsite service tech was excellent, courteous & didn't ask the same questions three times over.  He fixed my trouble in very short order.  The on site service tech gets a 10/10 and the phone reps 1/10.",3
293173,29-NOV-11,28-NOV-11,Edgar,,en,70.51.156.178,mirek_w@sympatico.ca,14132648,000000121549572,5,5,,5
293174,29-NOV-11,28-NOV-11,Hanen,,fr,68.171.231.17,a.claude@sympatico.ca,14124210,000000121524199,5,4,,4
293175,29-NOV-11,28-NOV-11,Asir raja,,en,184.144.31.203,rshell@sympatico.ca,14134716,000000121534858,5,5,,4
293176,29-NOV-11,28-NOV-11,Martin,,en,184.144.33.126,dfrose@sympatico.ca,14127140,000000121551182,3,2,"situation seemed to rectified so i told tech , was alright but now seems not",4
293177,29-NOV-11,28-NOV-11,Suresh kumar,,en,70.49.133.174,khippola@sympatico.ca,14130740,000000121549494,5,5,,4
293178,29-NOV-11,28-NOV-11,Shakeel,,en,69.156.96.190,rlgreer@sympatico.ca,14134410,000000121542210,5,5,nothing else.,5
293179,29-NOV-11,28-NOV-11,Meriem,,fr,67.68.180.195,pierre_dumont_69@sympatico.ca,14133778,000000121527076,4,4,,4
293180,29-NOV-11,28-NOV-11,Priya,,en,96.20.7.41,Tonydl@bell.net,14124196,000000121550625,5,5,,5
293181,29-NOV-11,28-NOV-11,Dhia,,fr,76.69.195.202,pierre.desabrais083@sympatico.ca,14133772,000000121540808,5,5,nil,5
293182,29-NOV-11,28-NOV-11,Faouzia,,fr,64.229.73.7,perrin.gras@sympatico.ca,14133642,000000121527176,2,,Aucune explication ne m'a été donné pour justifier une attente d'UN MINIMUM TROIS JOURS avant que je puisse faire une demande de changement de forfait!!!,2
293183,29-NOV-11,28-NOV-11,Edwitch,,en,70.26.97.234,daven_bjd@sympatico.ca,14126850,000000121526787,5,5,,5
293184,29-NOV-11,28-NOV-11,Kevin,,en,184.145.112.154,blackwatch@sympatico.ca,14125404,000000121528643,4,3,"email was blocked, I phoned early Oct., and a temp pw was given - didn't work. I was told someone would get back to me, but due to world wide problem, it would take a while. Phoned, got new pw nov 28, opened email account and discovered that THE NEW PW HAD BEEN EMAILED TO MY BLOCKED ACCOUNT!!!  It was like some sort of Far Side comic. 
In the future, send text to cell, as your instructions say you(or Hotmail) will.
thanks",3
293185,29-NOV-11,28-NOV-11,Padmanaban,,en,64.228.214.40,bjaubin@sympatico.ca,14125382,000000121537399,5,4,the length of time it took to resolve the problemj before Padmanaban answered my call. I had called three times before and everyone was very polite but but no rusults before Padmanaban.,5
293186,29-NOV-11,28-NOV-11,David,,en,67.71.64.105,robert.michell@sympatico.ca,14134468,000000121531825,4,5,,3
293187,29-NOV-11,28-NOV-11,Amine,,fr,65.94.16.66,marcelle.roch@bell.net,14131842,000000121551005,2,2,anticipé les questions....et avoir plus d'expérience.,2
293188,29-NOV-11,28-NOV-11,Alaaeddine,,fr,70.55.211.13,srdesmarais@bell.net,14135572,000000121550245,5,5,"N,ayant pas été satisfait de la réponse obtenu lors de l'appel précédent ( à 15:56:43 le lundi 28 novembre 2011 (référence no 121539054)nous avons téléphoner à nouveau en soirée.  Cette fois-ci notre problème à bien été résolu d'une façon très professionnelle.  Bravo !! ",4
293189,29-NOV-11,28-NOV-11,Maxime,,en,70.49.176.251,david.mayo@sympatico.ca,14126880,000000121528159,5,5,,4
293190,29-NOV-11,28-NOV-11,Amine,,fr,65.93.158.245,denis_langevin@sympatico.ca,14127064,000000121527947,4,4,,3
293191,29-NOV-11,28-NOV-11,Afroze,,en,64.235.107.1,helen.mills084@sympatico.ca,14129044,000000121549428,5,5,,5
293192,29-NOV-11,28-NOV-11,Sylvie,,fr,70.53.169.216,micheline.boucher@bell.net,14132498,000000121530301,5,5,,5
293193,29-NOV-11,27-NOV-11,Philo,,en,174.92.34.237,marcel.mckinley@sympatico.ca,14121104,000000121523328,5,5,,5
293194,29-NOV-11,28-NOV-11,Mauricio,,en,70.48.168.132,meyerhprj@sympatico.ca,14132408,000000121539850,5,5,NOne--the person was superb,5
293195,29-NOV-11,28-NOV-11,Jeannette,,en,184.147.168.94,rachelleoconnor@sympatico.ca,14134028,000000121527838,5,4,Just the long time it took.I understand it does take time.So it ok.,5
293196,29-NOV-11,28-NOV-11,Gavin,,en,70.50.199.57,ascamurra@sympatico.ca,14124940,000000121551466,4,5,,5
293197,29-NOV-11,28-NOV-11,Malek,,fr,69.159.130.39,gaetane.simard@sympatico.ca,14128338,000000121526751,5,5,VOUS AURIEZ PU RÉGLER CE PROBLÈME BIEN AVANT CE 2 IEME APPEL...,5
293198,29-NOV-11,28-NOV-11,Carl,,en,67.211.126.245,jdorfman@sympatico.ca,14129782,000000121532954,5,5,,5
293199,29-NOV-11,28-NOV-11,Ashok,,en,69.159.15.112,dscokb@sympatico.ca,14127440,000000121527900,5,5,,4
293200,29-NOV-11,28-NOV-11,Moses,,en,64.231.67.5,lisa-grace@sympatico.ca,14131302,000000121539931,3,4,,4
293201,29-NOV-11,28-NOV-11,Manel,,fr,174.93.247.73,yvetteetgilles@sympatico.ca,14136884,000000121526522,5,5,Tout a été très bien. Merci à la dame,5
293684,29-NOV-11,27-NOV-11,Methil,,en,70.29.33.222,jimmy.voltsinis@sympatico.ca,14120014,000000121517413,5,5,Nothing at all.... the service was perfect!,5
293685,29-NOV-11,28-NOV-11,Haythem,,fr,76.67.161.123,rzaccour@sympatico.ca,14134802,000000121542013,5,4,ETRE PLUS RAPIDE,4
293686,29-NOV-11,28-NOV-11,Afef,,fr,70.52.40.42,claude.roberge3@sympatico.ca,14126314,000000121526745,5,4,,5
293687,29-NOV-11,28-NOV-11,Linda,,fr,184.148.254.177,laneu@bell.net,14131028,000000121527962,3,4,"temps d'attente sur appel trop long plus de 20 minutes avant de parler à un tecnicien..Service rendu entre 12h00 et 18h00h,il faudrait fixer un rendez-vous. ",3
293688,29-NOV-11,26-NOV-11,Hayett,,fr,69.157.244.111,charles.pellegrin@sympatico.ca,14109618,000000121499966,5,5,La personne à qui j'ai parlé était très courtoise et a tout fait pour régler un problème pas évident.,5
293689,29-NOV-11,28-NOV-11,Adel,,fr,70.26.249.181,dominique8@sympatico.ca,14127348,000000121548221,3,4,,3
293690,29-NOV-11,28-NOV-11,Carolina,,fr,69.157.172.16,solange.roger@sympatico.ca,14135494,000000121538173,5,5,"si ce qu.elle a dit ce serait parfait
pour ma facture prochaine",5
293691,29-NOV-11,28-NOV-11,Nasra,,en,64.231.147.69,ramkamla@sympatico.ca,14134084,000000121539605,5,5,"She was excellent in her instructions and gave me instructions very clearly.
Would like to see more of your staff acts like her",5
293692,29-NOV-11,28-NOV-11,Gustavo,,en,70.27.67.46,m.klotz@sympatico.ca,14131646,000000121534427,5,5,,4
293693,29-NOV-11,25-NOV-11,David,,en,70.27.131.108,glen.j@sympatico.ca,14100366,000000121476941,5,4,,5
293694,29-NOV-11,28-NOV-11,Natalia,,en,76.69.139.200,flashdesoto@sympatico.ca,14128044,000000121534521,3,3,"Since I'm a computer dummy, it's tough to communicate with some of your tech reps.
Plus , we tried to download the Security Advanced Service ( which I wasn't aware is a valuable free service) but the @#$%^ thing was down for 2 days!!!
Not a good thing.So the disc is going to be mailed to me.
Points off Bell.
David Moscoe",3
293695,29-NOV-11,28-NOV-11,Mohd,,en,75.74.251.117,valerie.garde@sympatico.ca,14136408,000000121528698,5,4,I wish that the problem had been resolved at the end of Sept. so I wouldn't have had to waste another hour on the phone with Bell.,4
293696,29-NOV-11,25-NOV-11,Gustavo,,en,65.92.244.112,Bmlaforest@sympatico.ca,14096046,000000121493281,1,1,"Have a Customer Representative without 
a heavy accent(India or Pakistan) reply-ing with family talking in background.
I wasted my time. Never ever call after 
5P.M.",3
293697,29-NOV-11,09-NOV-11,Sulochana,,en,76.69.52.229,silver01@sympatico.ca,13927402,000000121139518,4,4,,4
293698,29-NOV-11,28-NOV-11,Anne-Marie,,fr,24.54.40.252,guymassicotte@sympatico.ca,14128896,000000121547488,5,5,Le premier appel de service auprès d'un préposé en Tunisie avait réglé un problème majeur mais a créé un problème de clavier. Cet incident a été réglé lors d'un second appel.,5
293699,29-NOV-11,28-NOV-11,Mudilyar,,en,184.147.8.28,segrub2@sympatico.ca,14135104,000000121530928,5,4,Nothing,5
293700,29-NOV-11,27-NOV-11,Jenette,,en,76.69.100.167,markford2000@sympatico.ca,14121164,000000121513033,5,4,,5
293701,29-NOV-11,28-NOV-11,Sowmya,,en,70.29.39.88,advertisingcreativedirector@sympatico.ca,14124360,000000121549924,5,5,"The Rep was excellent, the phone line was clear, and issue answered... so it was all perfect.",4
293702,29-NOV-11,28-NOV-11,Rifa,,en,70.30.22.114,jebonneville@sympatico.ca,14129824,000000121541298,5,5,,4
293703,29-NOV-11,28-NOV-11,Ayesha,,en,69.158.81.82,bflynn76@sympatico.ca,14125318,000000121534440,4,4,"What I went through prior to this lady helping me was unreal. To bring me to tears says a lot about Bell Canada. I'm still upset and the problem started on Saturday November 26th. To say I am ""Frustrated"" is an understatement.

Ayesha was kind enought to call me back to see if everything was working okay and I thank her.  B.T. 11/29/11",1
293704,29-NOV-11,28-NOV-11,Edgardo,,en,174.91.107.47,tbaker67@sympatico.ca,14135988,000000121541509,5,5,he did all I needed,4
293705,29-NOV-11,24-NOV-11,Helenpearl,,en,76.71.131.247,med0001@bell.net,14091578,000000121462457,5,5,,5
293706,29-NOV-11,28-NOV-11,Munyaradzi,,en,70.26.118.144,mccutcheondp@sympatico.ca,14132268,000000121526052,3,2,"2 issues:

1. I wished to have our TV service placed on temporary suspension while we were on vacation. I was told that we could not do this unless we were away at least 6 weeks. In that few ""extended vacations"" are more than a month, this appears to be is an exclusionary policy designed to have customers continue to pay for services they do not use. 

We were away for a full month. The issue was resolved after some discussion and we had to call to reactivate the service as an ""early return"" situation. We were not charged for the monthly service, but were assessed a reactivation fee. The issue still remains that a more reasonable time mnimum should be introduced so we don't have to go through this again.

2. Our Nov 4 statement for TV, Internet and telephone service gave notice (in very small print) that there were service charge increases to start Jan 01, 2012. These increases amounted to almost a 6% increase in the costs to us, without any change to our service. This is an unconcionable increase in light of the current economic conditions facing us today, especially for seniors on pension like ourseles. 

The telephone fees alone were to go up by almost 13%. Our long distance telephone useage is light... averaging under 100 minutes per month and seldom over 160 minutes per month.

The Internet fees were to go up by $2.00 per month or 4%+

Television fees were to go up 3 1/2%.

It was suggested that if we talked to the Internet department they may be able to waive the $3.95 modem rental cost but there would be a $49 disconnect fee. I did speak with them and with further discussion it was agreed that the disconnect fee would be credited back.

The bottom line is: What will Bell do to get their costs to us down and justify our keeping our business with them? The number of alternatives is increasing all the time. 

We are paying Bell over $2000 per year for residential services and this does not include cell phone service.

Your formerly loyal customer.        
",3
293707,29-NOV-11,28-NOV-11,Edward,,en,76.66.94.55,scottlauriebaker@bell.net,14135058,000000121550899,5,5,nothing Omar was great! Give him a raise!,5
293708,29-NOV-11,28-NOV-11,Raj,,en,67.71.183.109,slaws@bell.net,14135412,000000121542178,4,4,make computer lingo easier to understand for the non-computer generation ,4
293709,29-NOV-11,28-NOV-11,Maryssa,,en,67.70.94.190,kenbennett@sympatico.ca,14130666,000000121538018,5,4,,4
293710,29-NOV-11,28-NOV-11,Geoff,,en,174.88.22.144,r.searr@sympatico.ca,14133996,000000121536005,5,5,speed up the computers so the wait period is not as long (lol) everything went well ,5
293711,29-NOV-11,28-NOV-11,Justin,,en,184.147.4.152,harryehorne@sympatico.ca,14128988,000000121529298,5,5,I was totally unimpressed by the attitude of the woman I spoke to in the billing dept. of Internet Services before I asked to be transferred to the Loyalty Dept. She was uncomprimising and verging on rude.,4
294196,28-NOV-11,26-NOV-11,Moses,,en,69.159.16.221,myack@sympatico.ca,14114116,000000121499886,5,4,,4
294197,28-NOV-11,26-NOV-11,Shirin,,en,76.65.6.244,johnmarian@sympatico.ca,14112220,000000121502008,5,4,,4
294198,29-NOV-11,28-NOV-11,Amy,,en,174.91.118.8,dbmarlow@sympatico.ca,14126952,000000121526332,5,5,,5
294199,29-NOV-11,28-NOV-11,Annie,,en,74.15.247.27,colbornek@sympatico.ca,14126398,000000121529493,3,1,improve the price of the internet. I have phone and internet and it costs over $100 a month. I have been strongly advised from other people to find someone new to deal with. So I have been doing that. ,1
294200,29-NOV-11,28-NOV-11,Rachel,,en,70.29.34.238,bensh@sympatico.ca,14125262,000000121540025,5,4,,4
294201,29-NOV-11,28-NOV-11,Eliena,,en,70.54.4.211,rkapteyn1@bell.net,14134402,000000121542132,1,1,not wasted my time,1
294202,29-NOV-11,28-NOV-11,Baltharaj,,en,174.95.152.252,haroldbachan@bell.net,14128978,000000121541552,4,4,"well, your representative must always put
themselves in the customers shoes,remember
your customer does not know the questions
you are asking, so he should break it down
to common words. o.k. Thanks. H.B.",5
294203,29-NOV-11,28-NOV-11,Saifuddin,,en,74.14.66.99,bobmacgillivray@bell.net,14125472,000000121535346,5,5,Nothing really,5
294204,29-NOV-11,28-NOV-11,Heni,,fr,65.92.25.206,blaispa@sympatico.ca,14125406,000000121539670,3,1,"Comme il y a un problème depuis plusieurs jours dans le système de facturation sur Internet, j'aurais préféré qu'on me dise que Bell a trouvé la solution au problème et que tout sera réparé avec une date précise de façon à ce que je puisse payer ma facture sur Internet et non par la poste.",2
294205,29-NOV-11,28-NOV-11,Moez,,fr,70.30.190.147,georges.charette@sympatico.ca,14128500,000000121531699,5,5,,5
294206,29-NOV-11,28-NOV-11,Skander,,fr,64.228.79.189,dcbg@sympatico.ca,14126956,000000121549897,3,3,"très lent avant de trouver le problème;
un des problèmes n'a pas été résolu, car la solution tardait à venir et j'avais épuisé ma patience.",2
294207,29-NOV-11,28-NOV-11,Chad,,en,70.29.94.79,erika.stibrany@sympatico.ca,14127760,000000121534908,5,5,nothing come to my mind,5
294208,29-NOV-11,28-NOV-11,Shakeel,,en,65.95.249.152,craymond002@sympatico.ca,14126490,000000121547317,4,4,"After everything I went through with the first call in the morning,I was very frustrated and yet the technician I spoke to(Shakeel I believe)couldn't have been more understanding.He was very patient and apologetic although it certainly wasn't his fault and he shouldn't have had to apologize for someone else.He finally got the problem solved and I am grateful to him...He knew what he was doing and he had to try quite a few things before it worked, but he never gave up.
Thank you.
Celine.",4
294209,29-NOV-11,28-NOV-11,Sondes,,fr,174.93.244.216,lamoureux.gerald@sympatico.ca,14131018,000000121541915,4,4,Pas plus,4
294210,29-NOV-11,28-NOV-11,Sarah,,en,74.14.129.40,thomasrh@sympatico.ca,14136142,000000121541776,5,5,,4
294211,29-NOV-11,28-NOV-11,Noureddine,,fr,70.48.97.13,maryvonnebouchard@sympatico.ca,14132142,000000121530905,5,5,,5
294212,29-NOV-11,28-NOV-11,Sana,,fr,70.26.191.12,lsavoie_34@sympatico.ca,14131502,000000121530859,5,5,,4
294213,29-NOV-11,27-NOV-11,Wassim,,fr,69.157.226.104,caumartin.claude@sympatico.ca,14117986,000000121512273,4,4,,4
294214,29-NOV-11,28-NOV-11,Cristobal,,en,64.228.94.126,ray.dzombak@sympatico.ca,14134116,000000121534200,4,4,,5
294215,29-NOV-11,28-NOV-11,Sowjanya,,en,65.93.119.249,davidclements_1@sympatico.ca,14126900,000000121551154,4,4,have a better english speaking person,4
294216,29-NOV-11,25-NOV-11,Chuck,,en,65.92.244.112,Bmlaforest@sympatico.ca,14096044,000000121488645,4,2,,3
294217,29-NOV-11,27-NOV-11,Alicia,,fr,74.15.118.35,francine.conte075@sympatico.ca,14119038,000000121521910,2,1,"J'ai du rappeler 5 minutes plus tard. Un autre préposé  m'a alors dit que le problème était causé par des travaux dans mon secteur et que cela se règlerait bientôt. Le lendemain, le problème persistait encore.",
294218,29-NOV-11,28-NOV-11,Mir,,en,64.231.19.35,d.w.w@sympatico.ca,14126630,000000121537148,1,,"You have sent me 2 kits to return my old modem going back to mid OCT with the threat of a $75 fine if I fail to do so. It is now Nov29 and after speaking to 6 reps over 5 weeks I have yet to receive my new modem, just many contradictory staetemnets and promises. 
On 2 other occasions I was lied to by your marketting dep't, most of which was verified on your recorded lines. 
As a Bell customer of 40 years I, ve come to despise Bell. 
I deal with Brighthouse Networks each winter in Florida. That little company has the best customer service at much cheaper rates. ",1
294219,29-NOV-11,28-NOV-11,Bismiya,,en,70.31.17.233,rayboulding@sympatico.ca,14134124,000000121532450,4,4,"Bismiya showed extreme patience with my lack of knowlege and ability, and while her English was technically good, there were some slight problems with understanding her due to her accent",3
294220,29-NOV-11,28-NOV-11,Samuel,,fr,184.145.180.153,g.gaulin@sympatico.ca,14128290,000000121526886,3,3,Explorer les alternatives pour améliorer le service internet (Vitesse et efficacité de la connexion),
294221,29-NOV-11,02-NOV-11,Chae,,en,64.229.93.16,alsopb@bell.net,13837344,000000120968416,1,1,,1
294222,29-NOV-11,28-NOV-11,Sarra,,fr,70.26.232.170,cloutierl8@sympatico.ca,14126368,000000121539491,5,5,rien d'autre ,5
294223,29-NOV-11,28-NOV-11,Jason,,en,70.50.6.71,mgroomes@sympatico.ca,14132434,000000121531519,5,5,"none needed ,excellent service ,thanks",5
294224,29-NOV-11,28-NOV-11,Guy,,fr,70.29.166.68,desaut21@bell.net,14127114,000000121537141,5,4,,5
294225,29-NOV-11,28-NOV-11,Jihed,,fr,70.29.157.119,feryo@bell.net,14128008,000000121536197,1,1,travailler plus fort au lieu de me transférer a un autre compagnie,1
294226,29-NOV-11,28-NOV-11,Zaccheus,,en,74.14.33.120,descon@bell.net,14127118,000000121532195,5,3,"Bell is excelling itself with good PR and every problem with Internet particularly, has been resolved efficiently. The only problems encountered respect TV movies. Your teckie was unable to locate Movie summaries or previews. He referenced  Bell.ca - section on movies resulted in note that no previews available or some note like that. We have never been able to purchase a VU movie and suspect that the few advertized on CNN are of no interest except rarely like last week. The review of the movie on teaching in grade school could not be located by your teckie. ",5
294227,29-NOV-11,27-NOV-11,Nizar,,fr,69.156.141.225,chantpierrre@sympatico.ca,14118054,000000121516395,2,2,"demandez un 2ieme avis sur le problème
par le support technique.",3
294228,29-NOV-11,28-NOV-11,Amelia,,en,70.27.207.227,houston_1@sympatico.ca,14129180,000000121540331,5,5,"switch me between people using your internal switchboard,instead of me phoning back",4
294229,29-NOV-11,28-NOV-11,Marco,,en,76.70.82.19,hapke@sympatico.ca,14128968,000000121527752,5,5,,5
294230,29-NOV-11,28-NOV-11,Partha,,en,70.55.216.204,wpetelka@sympatico.ca,14136730,000000121528964,5,4,not applicable,4
292661,30-NOV-11,29-NOV-11,Danielle,,en,70.30.238.88,kschoi@bell.net,14144302,000000121567073,1,1,"-Every agent is telling all different stories from his/her part in Billing. So I repeatedly speaking same stories over and over again long time. I wrote down the history of conversations, it is like a novel with so many people inside and its thickness. For all the things, I tried to use Bell after finalizing with Ms Shannon(emp#6046622/confirm# 510-6671) for the monthly premium $101.30/m + tax on Oct 7, 2011 for all internet,IP TV & telephone service, effective from Oct 7, 2011 for 12 months, but your invoice didn't show all this and another 3 agents called and they said that they don't about this deal and they told just to pay the invoice amount. I am thinking about cancel all Bell services very seriously.For my intention, the last agent repeatedly saying that 30 days notice for cancellation.Is that your rule? And technically, Bell Internet is disconnected so frequently that it is really not practical. With Videotron and ACN, I have never had this kind of frequent disconnections before. Never. I hope not another Bell guy called me again for this survey and my expanation from the start all over again. Anyway, you are doing business on your own way. I don't have any personal feeling, but BELL is not competitive at all from my short time experience.",1
292662,30-NOV-11,29-NOV-11,Ronald,,en,70.27.53.141,w.pluzaric@sympatico.ca,14150322,000000121573368,5,4,,5
292663,30-NOV-11,29-NOV-11,Juan,,en,74.14.101.56,nikl109@sympatico.ca,14146590,000000121558093,5,4,,3
292664,30-NOV-11,29-NOV-11,Pradheep Kumaar,,en,69.159.44.229,marilyn.pyke_legroulx014@sympatico.ca,14145436,000000121566524,5,5,,5
292665,30-NOV-11,29-NOV-11,Maria,,en,184.148.116.171,grant.f.smith@sympatico.ca,14141976,000000121568303,2,2,"After spending half an hour on the phone with a technical support person who dragged me through a litany of rebooting the modem, disconnecting the router, changing our password, we were finally passed on to someone who told us there was a system wide outage with ""might"" be fixed in 24 hours!",2
292666,30-NOV-11,29-NOV-11,Vidya,,en,65.93.90.110,ke_wood@sympatico.ca,14144046,000000121559278,5,5,,5
292667,30-NOV-11,29-NOV-11,Diego,,en,76.65.185.125,linda.spindler@sympatico.ca,14144724,000000121567898,5,5,,4
292668,30-NOV-11,29-NOV-11,Naveed,,en,67.71.85.195,richardcaf@sympatico.ca,14147868,000000121577013,4,5,"I would like to see Canadians employed.
However I do understand the need for cost cutting,that requires the support to come from elsewhere",5
292669,30-NOV-11,29-NOV-11,Bumi,,en,174.94.62.155,janebee@bell.net,14142934,000000121561680,5,5,nothing the gentleman was very helpful,
292670,30-NOV-11,29-NOV-11,Maurice,,en,67.68.212.103,rousseau.manon@bell.net,14148212,000000121554238,1,1,"Ça fait plus de trois jours que je cherches comment me brancher et recevoir mes courriels, j'ai passé 3 heures au téléphone avec votre employé qui n'a jamais trouvé, ça m'a coûté 150$ de technicien et je suis actuellement sur le serveur de Vidéotron pour recevoir mes courriels",1
292671,30-NOV-11,29-NOV-11,Mark,,en,70.26.88.147,stacy.agnos@sympatico.ca,14149222,000000121576259,5,5,Mark my technical representatitive located in Elsalvador was exceptional He know exactly how to resolve my issue. As a matter of fact he also  suggested one more thing that I could do involving another piece of technology that I have with Bell and I thought wow here is someone who likes to help.  My experience last night was one of the best.  Keep it up!!!! ,5
292672,30-NOV-11,29-NOV-11,Jose,,en,70.31.82.43,yclds@sympatico.ca,14150618,000000121554892,4,4,,4
292673,30-NOV-11,30-NOV-11,Reina,,en,65.95.185.4,jmestes@sympatico.ca,14143435,000000121578070,5,5,Arrange things so that the problem didn't arise in the first place.,5
292674,30-NOV-11,29-NOV-11,Felix,,en,70.30.68.103,gocw@bell.net,14141914,000000121559933,5,5,,5
292675,30-NOV-11,29-NOV-11,Jose,,en,74.14.106.158,halcorr@sympatico.ca,14142198,000000121554207,1,1,Service rep supposed to call here between 5 and 9 on Tues 29 Nov.  He did not show up nor did he telephone.  I had to call you to set up another appointment!,3
292676,30-NOV-11,29-NOV-11,Serge,,en,204.138.85.6,macidm@sympatico.ca,14145182,000000121565029,3,3,i shouldnt have to be ready to leave Bell to go elsewhere in order to qaulify for some consideration from your loyalty dept...they should be rewarding me every year.,4
292677,30-NOV-11,29-NOV-11,Maher,,en,174.92.113.119,tedp1@sympatico.ca,14149618,000000121560743,5,4,,5
292678,30-NOV-11,27-NOV-11,P Senthil,,en,64.228.213.199,thehofamily@sympatico.ca,14123294,000000121517719,4,2,,
292679,30-NOV-11,29-NOV-11,Rebecca,,en,76.64.124.90,patricia.madill@sympatico.ca,14146930,000000121562479,5,5,,5
292680,30-NOV-11,29-NOV-11,Emna,,fr,67.68.21.84,saxophobia@sympatico.ca,14148628,000000121556059,5,5,non tout était parfait,5
292681,30-NOV-11,29-NOV-11,Garry,,en,206.130.173.59,ssdimuan@sympatico.ca,14149188,000000121553620,5,5,"The call was great; it was the incorrect billing issue that led me to call in the first place that was the problem.  I was incorrectly charged a termination fee for my internet when I didn't have a contract.  Improve that.",
292682,30-NOV-11,29-NOV-11,Mohamed Taher,,fr,184.148.254.68,ghislain.bernier@bell.net,14141778,000000121577862,5,5,"Ma récente expérience fut un succès. Rapidité, justesse des actions et patience furent observés durant cette session.",5
292683,30-NOV-11,29-NOV-11,Elsy,,en,184.146.143.165,eileen.gillott@bell.net,14140916,000000121553310,5,5,nothing thanks,5
292684,30-NOV-11,29-NOV-11,Sarry,,fr,184.148.255.197,renepier.morin@bell.net,14147762,000000121572075,5,5,,5
292685,30-NOV-11,29-NOV-11,Brett,,en,184.148.187.11,gerry.nesrallah@sympatico.ca,14141730,000000121557147,5,5,,5
292686,30-NOV-11,29-NOV-11,Kranthi,,en,76.65.81.14,a.arless@sympatico.ca,14137318,000000121555184,5,5,Raise the volume at your end to better understand the instructions given by your rep. HAVE A GOOD DAY !!!!.,4
292687,30-NOV-11,29-NOV-11,Ginette,,en,205.142.167.225,brusaw@sympatico.ca,14138946,000000121572956,5,5,Ginette was absolutely helpful.  There is nothing more she could of done.,5
292688,30-NOV-11,29-NOV-11,Karina,,en,74.14.20.55,tjjones@sympatico.ca,14149838,000000121553482,5,5,Not sure why my e-mailer server was down? But Karina did escalate my call Thank you. ,5
292689,30-NOV-11,29-NOV-11,Helenpearl,,en,184.148.135.150,mike.ewen@sympatico.ca,14146002,000000121559628,2,1,The CS Rep went thru a number of things for me to check and 20 minutes later came back and said the lines were down for service and would be up in 1 or 2 hours??? So why did we go thru all of the other crap???,1
292690,30-NOV-11,29-NOV-11,Rocco,,en,76.69.150.19,theresanero@sympatico.ca,14149746,000000121560456,5,5,,5
292691,30-NOV-11,29-NOV-11,Tyrone,,en,70.26.37.98,edfine@sympatico.ca,14140882,000000121554857,4,5,,4
292692,30-NOV-11,29-NOV-11,Denice,,en,76.65.39.137,stewagj@bell.net,14149344,000000121555322,5,5,,5
292693,30-NOV-11,29-NOV-11,Saifuddin,,en,67.68.137.119,darrellchambers@sympatico.ca,14140068,000000121569709,5,5,I had some trouble hearing not sure if the problem was mine or yours,4
293202,29-NOV-11,27-NOV-11,Ronald,,en,70.29.125.225,frankandanke@sympatico.ca,14119060,000000121515689,4,2,"Ronald could not resolve the issue because he has no influence, but sent it to the appropriate department for resolution.

As I phoned in the previous weekend (when I had a rather unpleasant experience with the associate, who did not care at all)you need to resolve the internet overload on the weekend.  It is not acceptable to wait 38 seconds for a page to open.  Or else charge less, as I am paying for higher speed, but the internet is slower than dial-up EVERY WEEKEND.",3
293203,30-NOV-11,29-NOV-11,Jose,,en,69.158.33.33,rbogseth@sympatico.ca,14147666,000000121557389,5,5,,4
293204,30-NOV-11,25-NOV-11,Venkatesh,,en,70.48.168.197,reggie-rcr@bell.net,14105494,000000121485147,5,5," I THINK IT WOULD BE MOST IMPORTANT for you to  HIRE MORE STAFF TO YOUR ORGANIZATION AS THE WORK YOU DO IS VERY IMPORTANT . YOUR STAFF WITH MY DEALINGS ARE JUST OUTSTANDING IN THEIR PROFESSION. THEY ARE VERY POLITE AND VERY PATIENT AS I HAVE EXPERIENCED. THE ONLY PROBLEM I SEE THAT IS HURTING IS THE TIME THAT A PERSON HAS TO WAIT FOR A TECHICIAN. WITH HIRING MORE TECHICIANS , TIME WAITING WOULD BE GREATLY REDUCED. OVERALL I HAVE THE MOST RESPECT FOR YOUR TECHICIANS THAT I HAVE HAD TO DEAL  WITH  MANY OF MY COMPUTER PROBLEMS. PLEASE KEEP UP YOUR OUTSTANDING WORK, I ALWAYS ENSURE ,  I PASS ON THE OUTSTANDING WORK YOU DO FOR ME . THANK YOUR VERY MUCH  REG IRVINE ( reggie-rcr@bell.net )",5
293205,30-NOV-11,29-NOV-11,Karishma,,en,174.89.197.9,ljwayte@sympatico.ca,14144840,000000121560938,5,5,Karishma was great at her job and helping my situation to be resolved.  She is also very friendly.  Thank you.,5
293206,30-NOV-11,29-NOV-11,Vijayashanti,,en,70.54.14.229,chasdoe@sympatico.ca,14139376,000000121561123,4,5,,5
293207,30-NOV-11,27-NOV-11,Shashank,,en,70.29.64.172,bthurston@bell.net,14117840,000000121514979,1,1,"he said toshiba would have to fix the resolution and fonts problem.After phoning toshiba I had to give them my visa number,at a cost of $29.95.toshiba technicion did not call back.",2
293208,30-NOV-11,24-NOV-11,Sai,,en,50.101.235.89,vmnihill@sympatico.ca,14095588,000000121452463,2,1,Have your techs more up to date with new devices,3
293209,30-NOV-11,29-NOV-11,Ingrid,,en,174.95.27.177,classicplus@sympatico.ca,14139552,000000121563377,5,5,,5
293210,30-NOV-11,29-NOV-11,Janice,,en,184.144.17.207,fmanic@sympatico.ca,14141312,000000121568239,5,5,"Janice was wonderful very satisfied, ",5
293211,30-NOV-11,29-NOV-11,Armando,,en,50.101.201.223,asamadiniya@sympatico.ca,14138112,000000121558615,3,2,"I requested to send bulk e-mail and survey using my own sympatico account by help of a survey vendor or by my own e-mail.  

THis is an activity for a couple of months. I do not want server blocks the e-mails that I or survey vendor send out as bulk e-mail or a large number of e-mails sent one by one.  

 ",4
293212,30-NOV-11,17-NOV-11,Oscar Ernesto,,en,69.159.74.238,k.thompson04@sympatico.ca,14007200,000000121292312,2,1,"called back like the guy said 
also when i called back there was no info of this previous call. waste of time",3
293213,30-NOV-11,29-NOV-11,Suraj,,en,76.67.104.183,pebbles89@bell.net,14147078,000000121563898,4,5,"When my services were moved from the old house to the current house, I could have been fully advised as to what needed to be moved. I found out that I needed the filters so that my internet will work when I am on a phone call. If that had of been done I would not have had to call.",4
293214,30-NOV-11,29-NOV-11,Latregan,,fr,131.137.243.66,bedard.gabriel@sympatico.ca,14138460,000000121570625,1,1,"Bell est incapable de nous fournir une date de la disponibilite du service Internet Haute Vitesse pour mon domicile !?!?!  Completement inacceptable !!

Meme reponse depuis 5 ans !",1
293215,30-NOV-11,29-NOV-11,Harathi,,en,76.67.80.112,macleod_1@sympatico.ca,14145192,000000121564224,5,5,"nothing, my ""repair lady"" was very helpful and professional",5
293216,30-NOV-11,29-NOV-11,Karen,,en,70.53.129.65,douglas.regan@sympatico.ca,14140684,000000121569819,2,1,"Bring technical support back to Canada.
I spent 2 hours on 'phone yesterday with 2 different technicians and couldn't understand them at all.  Very unfair to seniors particularly those with severe hearing problems as I have. ",2
293217,30-NOV-11,03-NOV-11,Edgardo,,en,209.226.175.46,carole.leu@sympatico.ca,13852292,000000120997492,1,1,He could have called back in 5 minutes as he said he would.  Never heard back from him and had to call Customer Service a second time.  It would also be nice to be able to understand what a Customer Service Rep is saying.  Having a call answered by someone in India who does not speak English clearly is not my idea of good customer service.,3
293218,30-NOV-11,21-NOV-11,Garry,,en,74.15.94.46,judy.nesbitt@sympatico.ca,14049956,000000121372279,5,5,"still have problems withcomputor being very slow, but  it is faster then before.. must check to see if it is on my end now...",5
293219,30-NOV-11,29-NOV-11,Suresh kumar,,en,64.228.145.231,keapa@bell.net,14144048,000000121563712,1,1,"the background is that 'Jennifer' called me to say that a booking for internet was made for my address at 991 O'Connor Drive and wanted to know when I would be vacating the premises so they could do the installation. There was no reference number and only the standard '310-BELL' number to call. When I called, I was shuffled around to two operators and no one could track what the call was about. The operator I spoke with said 'just ignore it.' Mine is not the only unit in this apartment building and I realize that the call was made in error, I have concerns that my service will just be cut.",3
293220,30-NOV-11,29-NOV-11,Adly,,fr,131.137.243.66,bedard.gabriel@sympatico.ca,14138458,000000121577458,1,2,"Nous avons remplacer mon ancient 9200, pour un nouveau 9241, mais les problemes existes encore ... bar noir/grise en mode HD sur les cotes.  Seul moyen est de rebooter l'unite ... pas acceptable.

Poor Quality Control on software code ... constant errors on unit due to software updates during the last 5-7 years.  Image Freeze issue, image voice un-sync, vertical bars in HD, skips programming schedules, HD pixel display issues, etc.

Stop making changes, and start concentrating on fixing some of them, as we, the customers, are sick and tired of the problems.  Rebooting the unit every 2nd day is not a fix, and isn't acceptable !

Either you start fixing your stuff, or you loose me after as a client !! Enough is enough !!

Unhappy client (have been since ExpressVu existed) !",1
293221,30-NOV-11,29-NOV-11,Imen,,fr,69.157.134.90,nolinem@sympatico.ca,14146636,000000121565554,5,5,Rien,4
293222,30-NOV-11,29-NOV-11,Fatma,,fr,70.48.48.110,ylbesner@bell.net,14150636,000000121561209,5,5,,5
293223,30-NOV-11,28-NOV-11,Med Ali,,fr,76.65.80.115,j-p.trempe@sympatico.ca,14129400,000000121531126,4,5,,4
293224,30-NOV-11,26-NOV-11,Padmanaban,,en,65.93.99.58,jamieoliver@sympatico.ca,14111814,000000121498205,1,1,"Obtain someone who is fluent in english, as well as the sympatico software",1
293225,30-NOV-11,29-NOV-11,Sihem,,fr,65.92.164.221,g-longpre@sympatico.ca,14141492,000000121557384,5,5,EXCELLENT,5
293712,28-NOV-11,27-NOV-11,Skander,,fr,70.55.119.174,r3d@sympatico.ca,14122156,000000121519065,4,4,"Avoir moins d'étapes à passer avant de parler à un technicien. Autrement dit, une ligne directe sans les: veuillez appuyer sur le a puis le c puis le carré....
Si L'on sais que c'est un dépannage avec un tech que ça prend, pourquoi avoir un numéro plus rapide ?",4
293713,28-NOV-11,26-NOV-11,Khan,,en,70.28.8.50,king.ma@sympatico.ca,14112630,000000121509978,4,,,4
293714,28-NOV-11,27-NOV-11,Kaitlin,,fr,184.144.240.190,yves_goulet@sympatico.ca,14123826,000000121518153,5,4,,4
293715,28-NOV-11,27-NOV-11,Gloria,,en,174.95.143.53,garyshields00@sympatico.ca,14119176,000000121522344,5,5,,5
293716,28-NOV-11,24-NOV-11,Grace,,en,65.95.144.75,kdhannyram@sympatico.ca,14090048,000000121459019,1,1,Respond to my request and call me back when they said they would.,1
293717,28-NOV-11,26-NOV-11,Haythem,,fr,70.55.163.68,dianieg@bell.net,14110298,000000121499497,5,5,je suis tres fier d etre abonner chez bell un service irreprochable je suis content de tout ce que vous mettez en vorte pouvoir pour me satisfaire merci sauf  contacter moi pour le connaitre,5
293718,28-NOV-11,27-NOV-11,Diego,,en,70.29.155.220,michael.stirrup@sympatico.ca,14121418,000000121519593,5,5,Diego was most professional & and completed the task at hand well & quickly.,5
293719,28-NOV-11,27-NOV-11,Drew,,fr,70.31.221.83,idefix9@sympatico.ca,14119658,000000121517360,5,5,"Pas plus , on a réglé mon problème en 
peu de temps . Merci ! ",5
293720,28-NOV-11,27-NOV-11,Maria,,en,64.229.7.81,maninder1@sympatico.ca,14121064,000000121518985,5,5,,5
293721,28-NOV-11,27-NOV-11,Hemavathi,,en,209.90.153.3,lwalks@sympatico.ca,14120940,000000121513647,5,4,This was the 4th call to Bell to reset my email password.  That is rediculous and perhaps you should consider bringing that service inhouse rather than leaving it up to Hotmail to look after.,2
293722,28-NOV-11,27-NOV-11,Tejaswvi,,en,76.69.141.80,kenwest7@sympatico.ca,14120422,000000121518475,1,2,Acknowledge the problem that you caused with an un-announced secret change that you made to the e-mail service.,2
293723,28-NOV-11,27-NOV-11,Vikram,,en,50.101.36.29,rwells6@bell.net,14122624,000000121515502,5,5,,5
293724,28-NOV-11,27-NOV-11,Noureddine,,fr,70.48.127.107,estelle27@sympatico.ca,14118876,000000121519804,5,5,il a resolu mon probleme ,5
293725,28-NOV-11,27-NOV-11,Adel,,fr,70.26.250.238,fgmontpetit@sympatico.ca,14118974,000000121516406,3,3,"Diminuer mon coût Internet sans tenter de me vendre la fibre optique. Votre représentant, par ailleurs efficace, sans être désagréable, n'a pas le sens de la clientèle. Il adopte un ton catégorique et rigide. Il a cependant consenti à enlever de ma facture une somme dont Bell ne m'avait pas avisée.",2
293726,28-NOV-11,27-NOV-11,Skander,,fr,174.93.188.218,serge.angers@sympatico.ca,14122810,000000121515704,5,5,Tout est parfait.,5
293727,28-NOV-11,27-NOV-11,Mahesh,,en,206.172.0.205,stewarts@sympatico.ca,14123084,000000121522600,4,5,n/a,4
293728,28-NOV-11,27-NOV-11,Silverious,,en,192.139.187.201,AlteredPerspectives@bell.net,14116940,000000121515067,5,5,"Knowing you have faulty equipment, you could rush a replacement to me instead of making me wait 4 days for delivery.",5
293729,28-NOV-11,25-NOV-11,William,,en,74.51.50.131,Lorraine19@sympatico.ca,14096212,000000121485638,1,1,William was not helpful at all.  He did nothing to resolve my issue.  He should have offered me the opportunity to speak with a supervisor.,2
293730,28-NOV-11,27-NOV-11,Khan,,en,69.157.39.94,dbyrd45@sympatico.ca,14118416,000000121517586,5,5,,4
293731,28-NOV-11,25-NOV-11,Mohamed,,fr,50.100.168.107,a.grenon@sympatico.ca,14096334,000000121479734,3,2,pas pu trouver le probleme,4
293732,28-NOV-11,27-NOV-11,June,,en,129.179.32.1,ranima@sympatico.ca,14122210,000000121516466,4,4,,4
293733,28-NOV-11,27-NOV-11,Mir,,en,70.48.42.65,mstl1941@bell.net,14121656,000000121519716,4,4,,5
293734,28-NOV-11,27-NOV-11,Punit,,en,74.15.77.9,hooper2lw@sympatico.ca,14119588,000000121513235,5,5,The technician met my every expectation.  Access was fast.  ,5
293735,28-NOV-11,21-NOV-11,Darwin,,en,76.70.48.153,lloyd.vera@sympatico.ca,14050865,000000121375863,3,2,WE FOUND IT WAS A PROBLEM WITH OUR COMMPUTER,4
293736,28-NOV-11,27-NOV-11,Mohammed,,en,184.145.129.165,mcqueens@sympatico.ca,14121308,000000121515917,2,2,They could of assissted me with insuring the virus that was trying to surpass my anti virus program had been properly dealt with.,2
293737,28-NOV-11,27-NOV-11,Dorsaf,,fr,70.52.98.50,jrstpi@bell.net,14120232,000000121513067,1,1,M'aider à régler mon problème,1
293738,28-NOV-11,27-NOV-11,Kumar,,en,70.26.27.166,crustyrusty@sympatico.ca,14118264,000000121523105,5,5,"Nothing, your technicians were excellent.",5
293739,28-NOV-11,27-NOV-11,Sweta,,en,50.101.148.107,jpenton@sympatico.ca,14120200,000000121519581,5,5,nil,5
293740,28-NOV-11,24-NOV-11,Carlton,,en,70.26.59.60,ckapy@sympatico.ca,14086158,000000121472160,5,5,I was completely satisfied.  Carlton seems to enjoy his work and was able to resolve the problem in a fair time frame. ,5
293741,28-NOV-11,23-NOV-11,Med amir,,fr,76.68.170.211,chabault@sympatico.ca,14073078,000000121446929,5,4,"Med Amir m'a proposé de changer mon modem speedstream 5200 pour un modem (essentiel plus) et ça fonctionne maintenant très bien sans être haute vitesse. C'est tout nouveau et pour le moment, très satisfaite...",4
293742,28-NOV-11,22-NOV-11,Med Ali,,fr,70.52.96.66,jean-louis.demers@sympatico.ca,14062620,000000121415250,2,3,"Changement de modem pour avoir WI-Fi, tout le monde dit que c'est gratuit et on m'a chargé 19.00",3
293743,28-NOV-11,17-NOV-11,Haythem,,fr,76.68.240.29,gillesma@bell.net,14005314,000000121313947,3,2,J'ai un problème avec la haute vitesse internet(vitesse en aval et en amont).,
293744,28-NOV-11,21-NOV-11,Methil,,en,70.26.17.147,kissguy@bell.net,14050336,000000121386314,5,5,"I had an appointment Thursday morning November 17 at 8:00 to 12:00 with your installer. I took the morning off work, had to leave at 1:00 pm. He called my cell at 1:33 to say he was coming over. Not very impressed! Lost money for not being available. Pissed off customer!",
293745,30-NOV-11,28-NOV-11,Philip,,en,65.92.41.93,gwfisher@sympatico.ca,14128910,000000121548346,2,2,agent was very difficult to understand/static on line added to difficulty,4
293746,30-NOV-11,29-NOV-11,Sam,,en,64.231.130.83,pldrobts@bell.net,14147306,000000121568090,5,5,nothing,5
293747,30-NOV-11,29-NOV-11,Eric,,en,70.53.129.205,rapayne@sympatico.ca,14147612,000000121568136,3,2,"Not be transferred to 5 different people!
A day earlier I called and was transferred and on hold FOR OVER 2HOURS before realizing the office while I was on hold!!!!",1
293748,30-NOV-11,29-NOV-11,Kat,,en,66.209.54.154,gravelle@bell.net,14141984,000000121566563,5,4,I had some difficulty hearing the person that I was talking with. That coupled with the accent made comunications a little difficult.,4
293749,30-NOV-11,29-NOV-11,Taoufik,,fr,64.229.100.54,garich@bell.net,14141592,000000121568130,5,5,,5
293750,30-NOV-11,29-NOV-11,Elsy,,en,184.146.81.148,andym0000@sympatico.ca,14137898,000000121556057,5,5,,5
293751,30-NOV-11,29-NOV-11,Celina,,en,184.147.7.201,larry.burton@bell.net,14144470,000000121572608,5,5,,5
294231,28-NOV-11,22-NOV-11,Duncan,,en,76.66.169.67,jacobsfamily2@sympatico.ca,14062380,000000121419029,2,4,It took over 3 hours to get internet restored through 3 different techs on the phone and it took forever explaining a very simple problem to them. They didn't understand the problem and these are tech support staff.,1
294232,28-NOV-11,27-NOV-11,Mitchell,,en,76.71.94.169,jackplouffe@sympatico.ca,14119744,000000121513581,5,5,"representative: Mitchell
was really profesenal well spoken and understood me completely ,thanks again Mitchell and also Ginette.............",4
294233,28-NOV-11,27-NOV-11,Ricardo,,en,76.68.88.119,wildvine1@sympatico.ca,14123672,000000121522122,1,1,he should know more about email and how it works,
294234,28-NOV-11,27-NOV-11,Ricardo,,en,76.68.88.119,wildvine1@sympatico.ca,14123674,000000121522008,1,1,,2
294235,28-NOV-11,27-NOV-11,Hector,,en,184.147.8.28,jbbeckett@sympatico.ca,14119852,000000121513121,5,5,"Nothing,Hector was very efficient in helping me...
PS: you guys are good!",5
294236,28-NOV-11,27-NOV-11,Sowmya,,en,50.101.144.211,joanminnery@sympatico.ca,14120074,000000121521538,3,3,I still haven't been able to find my contact list and I know I used to have one and was able to administor it and maintain it but the rep said all that I had there was cookies but I am confident that they were mistaken.  No big deal.,4
294237,28-NOV-11,27-NOV-11,Serge,,en,69.159.18.97,marcucv@bell.net,14121118,000000121517656,,,I did not contact Bell on the 27th about my Internet service.  I'm not sure how your records indicate that I did.,
294238,28-NOV-11,27-NOV-11,Moses,,en,174.89.48.102,abpowell@sympatico.ca,14117128,000000121514036,4,5,,4
294239,28-NOV-11,24-NOV-11,Luis,,en,184.144.188.98,simcor.com@sympatico.ca,14094442,000000121464644,4,1,"Luis was helpful. I was then passed onto another tech which said he would call me back in 5 min. I only received a recorded message the next day asking me to push 1 to get an update. The tech on the phone tells me he see's no ticket for my problem and ends up tells me he will send a tech to me house saturday afternoon. I waited all day no one showed up!
I have had this slow internet problem for the last 6 months or more. I have called about it before but there dosen't always seem to be a record of it.
if I don't have a response by the end of the day I will switch to Videotron. I am a long time Bell client with 3 phone lines, internet, full package tv satelite and 4 phones for my business with Bell mobility (for over 15 years) and this is the service and thanks I get for my 
dedication. Glen 514 953-0304",2
294240,28-NOV-11,27-NOV-11,Marta,,en,65.92.93.89,pamela5@sympatico.ca,14121864,000000121516058,5,5,,4
294241,28-NOV-11,27-NOV-11,Mathieu,,en,68.171.231.80,gerbru@bell.net,14119230,000000121515272,3,4,I called to report my monthly price was uncopetitively high and as it turns out it was.  Bell should review existing client pricing and as a goodwill gesture should call us and offer rebates before we have to see it from your competitors.,3
294242,28-NOV-11,27-NOV-11,Sam,,en,76.64.227.35,joe.cappelletti2@sympatico.ca,14120088,000000121513078,4,4,,3
294243,28-NOV-11,27-NOV-11,Dharma,,en,70.55.1.235,jrsallmen@sympatico.ca,14120228,000000121521962,4,4,Several times I had to ask the rep to speak more slowly so that I could understand him through his thick accent.  He was very accommodating but it did get annoying.,4
294244,28-NOV-11,27-NOV-11,Chekib,,fr,70.53.199.247,juliehudon@sympatico.ca,14120294,000000121515750,1,2,"La solution suggéré hier par votre technicien Internet à entrainer un autre probleme. HIer, j'ai contacter Bell parce que je recois parfois mes courriels en double à la maison (outlook). Alors, votre technicien m'a suggéré d'enlever l'option de conserver une copie de mes courriels sur votre serveur. En conséquence, je ne pouvais plus recevoir mes courriels sur mon cellulaire. Pourtant, votre technicien aurait dû savoir que j'ai aussi un cellulaire Bell. Si vous suggérez une solution pour un service Bell, assurez-vous que cette solution n'entraînera pas des conséquences négatives sur les autres services Bell. Aujourd'hui, j'ai re-contacter votre soutien technique d'Internet qui ne savait pas quoi faire avec mon cas et voulait me transférer au service de mobilité. Je me suis impatientée et il m'a raccroché la ligne au nez. J'ai ensuite appelé directement le service de mobilité dont le technicien a pris le temps de m'écouter et a fait une conférence à trois avec un autre technicien d'Internet. Ce dernier m'a demandé de remettre l'option pour conserver les courriels sur le serveur et m'a demandé d'attendre le temps que des investigations soient faites sur votre serveur. Donc, mon problème initial n'est toujours pas résolu.",2
294245,28-NOV-11,26-NOV-11,Yosra,,fr,69.46.124.222,gerboise@sympatico.ca,14111076,000000121505434,5,5,Que ce soit toujours le même employé qui réponde pour mon no de compte,4
294246,28-NOV-11,27-NOV-11,William,,en,70.50.185.35,ccicero9@sympatico.ca,14118000,000000121522164,5,5,I had a very slight problem understanding the thick accent.,5
294247,28-NOV-11,27-NOV-11,Med Wassim,,fr,76.69.174.154,harvey.jean2@sympatico.ca,14119506,000000121514234,5,5,tout a bien été répondu.  Merci!,5
294248,28-NOV-11,27-NOV-11,Marc,,fr,70.30.154.110,perrovivi@bell.net,14121972,000000121515187,5,5,"rien au contraite votre technicien m'a même  appris que j,avais un autre endroit ou était stocke mes messages et que j,en avais 8009 en banque donc j'ai consacré une partie de ma journee a les 
supprimer.. donc totalement satisfaite du service recu
",5
294249,28-NOV-11,27-NOV-11,Mohamed,,fr,174.92.235.18,emma2009@sympatico.ca,14118836,000000121517331,5,5,Rien,5
294250,28-NOV-11,25-NOV-11,Pedro,,en,69.158.168.59,lisasheehy@sympatico.ca,14102890,000000121478486,5,5,Nothing,4
294251,28-NOV-11,27-NOV-11,Samia,,fr,69.157.139.33,raymond.bourassa@sympatico.ca,14122230,000000121519343,5,5,,5
294252,28-NOV-11,27-NOV-11,Sarah,,en,70.49.9.243,smithnwesson@sympatico.ca,14122960,000000121517958,5,5,Nothing. Sara was AWESOME!!!!!,5
294253,28-NOV-11,27-NOV-11,Jordan,,en,74.15.100.23,lj.wright@sympatico.ca,14120800,000000121522766,4,1,"Service Rep. said Bell would phone me back - THE DID NOT!  And it is now 12:11 p.m. the day following - still NO phone call and my DSL is STILL SLOWER THAN MY OLD DIAL-UP!!  What is going on with it??  
It is ""service"" like this that makes BEll LOOSE CUSTOMERS!!",1
294254,28-NOV-11,27-NOV-11,Ivan,,en,64.229.229.33,gordon.appleton@sympatico.ca,14119336,000000121515926,5,5,,4
294255,28-NOV-11,23-NOV-11,Harathi,,en,70.29.58.170,rrackham@sympatico.ca,14081614,000000121445935,5,5,Inform the customer (me) that the rep wished to take control of my computer and review the Internet settings prior to doing so.,5
294256,28-NOV-11,27-NOV-11,Jordan,,en,64.231.199.138,kris.susin@bell.net,14120526,000000121519860,5,5,Initially we tried using Live Chat but that was a total waste of time,4
294257,28-NOV-11,26-NOV-11,Ayesha,,en,76.70.82.12,dpuckerin@sympatico.ca,14110443,000000121501047,5,4,Nothin. Ayesha was very patient and helpful.,5
292694,28-NOV-11,27-NOV-11,Aymen,,fr,70.24.247.112,millet.verbecque@sympatico.ca,14121490,000000121512747,,1,,1
292695,28-NOV-11,27-NOV-11,Soumaya,,fr,70.24.247.112,millet.verbecque@sympatico.ca,14121494,000000121514256,2,1,,1
292696,28-NOV-11,27-NOV-11,Padmanaban,,en,184.146.135.245,ritacc@sympatico.ca,14122428,000000121513944,5,5,,4
292697,28-NOV-11,27-NOV-11,Estephania,,en,76.70.118.217,kalteis@sympatico.ca,14120326,000000121514166,4,4,,4
292698,28-NOV-11,27-NOV-11,Noureddine,,fr,184.145.215.44,lhetu@sympatico.ca,14120720,000000121522259,1,1,Je ne pouvais comprendre ce technicien qui ne parlait pas un bon francais alors j'ai dû raccrocher.,3
292699,28-NOV-11,27-NOV-11,Raouf,,fr,184.145.215.44,lhetu@sympatico.ca,14120722,000000121522441,5,1,J'ai un problème sur la ligne et le technicien m'a assuré que l'on s'occupait de tout cela.,4
292700,28-NOV-11,27-NOV-11,Med Karim,,fr,70.53.177.102,mariejoseepaul@bell.net,14121140,000000121522588,5,5,rien,5
292701,28-NOV-11,27-NOV-11,Mohamed,,fr,76.64.114.36,marc.trudel030@sympatico.ca,14121094,000000121520546,5,5,rien,5
292702,28-NOV-11,22-NOV-11,Stephanie,,fr,174.95.224.100,jeanpierre.landry@sympatico.ca,14062670,000000121410715,1,1,Oui...en vous en tenant à ce qui avait été conclu par téléphone le 7 novembre.,1
292703,28-NOV-11,22-NOV-11,Alejandro,,en,198.208.159.19,dave.bright@sympatico.ca,14059622,000000121422476,4,4,,3
292704,28-NOV-11,22-NOV-11,Mohamed,,fr,70.30.179.250,marcellapointe@sympatico.ca,14064988,000000121403749,5,5,,5
292705,28-NOV-11,27-NOV-11,Pedro,,en,70.26.151.252,j.halliday@sympatico.ca,14119722,000000121519632,5,5,Nothing.  Modem problem resolved with shipment of replacement.,5
292706,28-NOV-11,27-NOV-11,Carlos,,en,184.151.63.204,briansoehner@sympatico.ca,14117806,000000121516278,5,5,,4
292707,28-NOV-11,27-NOV-11,Keerthi,,en,70.27.24.126,liabens@sympatico.ca,14120728,000000121515531,4,5,SIMPLIFY OPTIONS ON WEBSITE.,4
292708,28-NOV-11,27-NOV-11,Basho,,en,184.144.110.72,vania.selvaggi@sympatico.ca,14123520,000000121520932,5,5,I asked basho to pass me onto a supervisor and he did. ,3
292709,28-NOV-11,27-NOV-11,Padala,,en,65.92.13.218,jwilson58@bell.net,14120304,000000121517332,5,5,nothing,5
292710,28-NOV-11,26-NOV-11,Bryan,,en,174.92.69.244,dmccaffrey2@bell.net,14110364,000000121505223,4,4,Rebate for poor internet service,4
292711,28-NOV-11,27-NOV-11,Mitchell,,en,64.231.61.15,michelle.shepley@sympatico.ca,14121452,000000121512871,5,5,,5
292712,28-NOV-11,26-NOV-11,Chuck,,en,70.27.21.29,bobnger@bell.net,14109254,000000121510949,4,5,,5
292713,28-NOV-11,26-NOV-11,Jay,,en,70.50.232.107,djreeve@sympatico.ca,14110328,000000121501526,5,5,,5
292714,28-NOV-11,27-NOV-11,Celina,,en,65.92.222.189,caron.paul.sherry@sympatico.ca,14117950,000000121520601,2,1,"have better info about solutions to problem, such as, go to an iPad problem chat room",
292715,28-NOV-11,27-NOV-11,Ali,,en,76.67.92.240,ecadieux2@bell.net,14118752,000000121519965,3,3,,4
292716,28-NOV-11,27-NOV-11,Carlos,,en,64.231.227.5,reselli@sympatico.ca,14122346,000000121513051,5,5,,4
292717,28-NOV-11,27-NOV-11,Jose,,en,70.50.152.33,Kenkwong@bell.net,14117008,000000121520275,5,5,,4
292718,28-NOV-11,27-NOV-11,Patricia,,en,70.30.82.58,bettelross@sympatico.ca,14117646,000000121520204,3,2,I pay for a speed of 6 and I am getting a speed of .5 to 3.  I will be looking into a new internet provider in Jan.,2
292719,28-NOV-11,14-NOV-11,Max,,en,65.94.97.63,lorrainekwan@sympatico.ca,13972020,000000121228655,4,4,improve on the wait time the customer has to hold on the phones.,4
292720,28-NOV-11,25-NOV-11,Emmanuel,,en,70.31.112.155,boycott@sympatico.ca,14097654,000000121488902,5,5,,5
292721,28-NOV-11,27-NOV-11,Padala,,en,50.101.36.61,cdacey@sympatico.ca,14118004,000000121515503,4,3,,4
292722,28-NOV-11,26-NOV-11,Helenpearl,,en,64.235.107.1,niemi@sympatico.ca,14114200,000000121503444,2,2,"Actually listen to the information your are being given, and forward description of problem to server maintenance personnel for further investigation, rather than insisting the problem resides with me any my equipment.",2
292723,28-NOV-11,27-NOV-11,Yara,,en,174.89.176.138,carolvine@bell.net,14117938,000000121522513,5,5,,5
292724,28-NOV-11,26-NOV-11,Colleen,,en,174.88.170.124,cedarstonepolledherefords@sympatico.ca,14109560,000000121501723,5,5,"BEFORE BILLING ME FOR A MACHINE THAT WAS ALREADY RETURNED, YOU COULD HAVE CHECKED WITH MYSELF OR THE REPAIRMAN.
ALSO, I DO NOT APPRECIATE BEING HASSLED BY YOUR CREDIT DEPT. ESPECIALY WHEN IT IS A SMALL AMOUNT AND I HAVE BEEN DEALING WITH BELL SINCE I WAS 20 AND AM NOW 60.  ALSO IT WOULD BE NICE IF THE PERSON WHO IS CALLING COULD SPEAK PROPER ENGLISH.",5
292725,28-NOV-11,27-NOV-11,Med Wacef,,fr,174.93.223.233,sfjbr2d2@sympatico.ca,14122820,000000121519047,4,4,,4
292726,28-NOV-11,22-NOV-11,Arselene,,fr,70.48.16.155,jclaudetoupin@sympatico.ca,14062574,000000121415569,4,2,le préposé me mentionne que le moderm était en défault m'envoie un autre moderm même problème. Un ami est venue me dépanner a pris 3 minute à règler le problème.,3
292727,28-NOV-11,23-NOV-11,Samuel,,en,174.89.30.214,kcdrew@sympatico.ca,14077610,000000121439159,5,5,nothing,5
292728,28-NOV-11,27-NOV-11,Jamel,,fr,174.91.222.171,payslap@sympatico.ca,14121936,000000121516672,5,1,je demandais la journée même de notre rendez-vous si c'était possible de savoir plus précisément l'heure du rendez-vous!,4
292729,28-NOV-11,27-NOV-11,Rajni,,en,174.95.21.87,anneburc@sympatico.ca,14117364,000000121518505,4,5,,
292730,28-NOV-11,17-NOV-11,Brent,,en,174.94.122.83,cecile38@sympatico.ca,14003018,000000121307948,2,4,,
292731,28-NOV-11,23-NOV-11,William,,en,76.67.72.215,maureen.robertson@sympatico.ca,14079196,000000121440391,4,4,I rec'd 3 telephone messages on my home phone because I am often out.  I would have liked a telephone # that I could have called to talk to someone directly.  I finally was home when William called and all issues were resolved.,4
292732,28-NOV-11,25-NOV-11,Gunson,,fr,67.71.78.56,serge.st-marseille@bell.net,14106328,000000121488015,4,4,,4
292733,28-NOV-11,27-NOV-11,Matthew,,en,184.144.10.172,ldipaolo1@sympatico.ca,14120668,000000121519197,4,5,HAve the rep suggest to purchase the internet modem outright as a cost saving mechanism versus monthly rental fees--I had to probe and learned this was an option.,5
292734,28-NOV-11,27-NOV-11,Alvaro,,en,65.93.85.135,tomdow@bell.net,14123376,000000121523103,4,4,"nothing, unless it is a way of guaranteeing if I need more assistance that I deal with someone from central america or canada, people I can understand.",3
292735,28-NOV-11,27-NOV-11,Brenda,,en,67.71.37.136,cliffstickland@sympatico.ca,14118166,000000121520393,5,5,It went very well,4
292736,28-NOV-11,26-NOV-11,Serge,,fr,74.15.242.25,d.duclos@sympatico.ca,14109926,000000121506166,,,Je n'ai jamais recu d'appel de Serge. Votre system informatique n'est pas a jour,3
292737,28-NOV-11,25-NOV-11,Salvador,,en,184.147.112.107,aj041186@bell.net,14096534,000000121494578,1,3,The 2 reps that i talked to didn't know what was going on i had to go through 2 more people to find the right person to help me with my internet.,3
292738,28-NOV-11,26-NOV-11,Dhanasekar,,en,70.29.130.200,daisy8276@bell.net,14109970,000000121503767,5,5,nothing the customer service rep was very professional,5
293226,28-NOV-11,27-NOV-11,Nandhini,,en,70.24.77.43,fteruel@sympatico.ca,14119106,000000121522418,5,5,,5
293227,28-NOV-11,27-NOV-11,Manel,,fr,67.68.177.219,lise433@sympatico.ca,14120784,000000121513585,5,4,impossible d'être mieux.,5
293228,28-NOV-11,25-NOV-11,Mariem,,fr,184.145.172.69,famille.quentin@sympatico.ca,14099666,000000121474978,4,4,"Il faut en ""pitonner"" des chiffres sur le clavier pour arriver à la bonne personne. Je me demande comment les personnes âgées font pour y arriver, même chose pour les gens qui ont des problèmes cognitifs.",4
293229,28-NOV-11,13-NOV-11,Emilio,,en,70.26.33.62,kevin.odonnell@sympatico.ca,13963646,000000121217438,4,1,,2
293230,28-NOV-11,24-NOV-11,Oussema,,fr,76.64.248.158,andree.fontaine023@sympatico.ca,14084724,000000121458939,4,4,,4
293231,28-NOV-11,24-NOV-11,Ahmed,,fr,76.64.248.158,andree.fontaine023@sympatico.ca,14084726,000000121471420,4,4,,4
293232,28-NOV-11,27-NOV-11,Aprajit,,en,70.51.226.238,irishfamily@sympatico.ca,14119684,000000121520878,5,4,"Aprajit was patient and knowledgable.  Unfortunately this problem could have been resolved Nov. 13/11 with Izek (poor command of English language).  Izek indicated the modem required replacement because there was no power (black recessed button on back was not activated).  A new modem was received.  My son checked the modem Nov. 14/11 & green lights lit up.  I called Bell & spoke with Alice & said she would send a prepaid return kit Confirmation #121214238 to return new modem.  As of Nov. 22/11 kit was not received & Eric reiterated Alice's message, Confirmation #121255168.  I'm sending old modem back in box new modem was in with a prepaid Return Address Label. My
thanks to Aprajit for his professional manner. ",3
293233,28-NOV-11,25-NOV-11,Jose,,en,70.48.118.167,ppfred@bell.net,14105234,000000121488867,5,5,not to have had the problem in the 1st place.,4
293234,28-NOV-11,27-NOV-11,Geoff,,en,174.115.174.97,bospat@sympatico.ca,14117744,000000121519882,1,1,"I called to cancel our service Nov. 7, and then coincidentally found out my request had not been routed to the right department. What department that is, I was never told. I had called customer service. I was then put on hold for more than 10 min, after which I had to hang up to attend to a child. I'm not sure what kind of scam this is, to tell a customer they have cancelled a service when they really haven't. Presumably the plan was to keep billing us beyond the 30-day notice period.",1
293235,28-NOV-11,27-NOV-11,Jewelle,,en,76.68.107.204,menu@sympatico.ca,14121362,000000121515419,5,5,,4
293236,28-NOV-11,22-NOV-11,Malek,,fr,174.95.224.100,jeanpierre.landry@sympatico.ca,14062668,000000121401566,1,1,Oui...en vous en tenant à ce qui avait été conclu par téléphone le 7 novembre.,1
293237,28-NOV-11,27-NOV-11,Carlos,,fr,74.12.219.172,dianebelair@sympatico.ca,14118532,000000121513384,3,4,,3
293238,28-NOV-11,27-NOV-11,Sam,,en,76.69.129.66,hawksbil@bell.net,14119510,000000121517926,5,5,,4
293239,28-NOV-11,27-NOV-11,Nadyn,,en,65.92.174.134,brendanchan@sympatico.ca,14117774,000000121513797,4,4,Bell has to treat its loyal and long term customers better.  Improved service and discounts should automatically be given to these customers.  Don't wait for them to ask. ,5
293240,28-NOV-11,25-NOV-11,Elyes,,fr,67.68.219.252,rachel.galipeau@sympatico.ca,14105358,000000121493270,4,5,"Mon problème a été entièrement réglé avec le support d'un technicien venu à domicile pour changer le modem.


",5
293241,28-NOV-11,27-NOV-11,Mohamed,,fr,174.92.167.138,bernier.jude@sympatico.ca,14117634,000000121518701,5,5,"Rien, tout a été parfait.",5
293242,28-NOV-11,27-NOV-11,Kevin,,en,70.51.129.57,waltergd44@bell.net,14123628,000000121521943,5,4,not let the problem happen.,4
293243,28-NOV-11,21-NOV-11,Jason,,en,174.88.219.14,mrhw@bell.net,14052324,000000121379221,5,4,"For this experience nothing else needed to be done.  However, I have been very dissatisfied with some past experiences I have had with Bell, most recently with Bell Mobility.  So I cannot answer question #4 since I would only recommend any company based on my overall experiences with them. ",
293244,28-NOV-11,18-NOV-11,Ali,,en,174.95.133.124,whytey@sympatico.ca,14026744,000000121335995,1,1,Bell service advisor told me that I could not connect to Sympatico because there is a problem with my computer. I had no problem connecting to Rogers in Toronto for 2 yrs. or Sympatico 3 yrs. ago with this computer. I guess I will change to Rogers when they come to St. Catharines. Just fix the problem!,1
293245,28-NOV-11,23-NOV-11,Mounira,,fr,65.94.11.45,yvetteetgilles@sympatico.ca,14083902,000000121437780,5,5,Tout était très bien,5
293246,28-NOV-11,27-NOV-11,Ericka,,en,74.14.21.42,7angelika7@sympatico.ca,14116926,000000121522494,5,5,,
293247,28-NOV-11,25-NOV-11,Ameer,,en,76.67.134.116,efrei@sympatico.ca,14099444,000000121489763,5,4,"Nothing,I was waiting for the technician to come on Mon., Nov. 28",5
293248,28-NOV-11,27-NOV-11,Luis,,en,69.156.110.186,jbartley6@bell.net,14119850,000000121512903,4,4,Nothing,4
293249,28-NOV-11,27-NOV-11,Anis,,fr,184.145.251.210,r.sicard@bell.net,14122146,000000121521935,4,4,"Un peu de difficulté à me faire comprendre
parce que mon interlocuteur chez BELL ne comprenait pas toujours du premier coup
mes explications etc.",5
293250,28-NOV-11,26-NOV-11,Afroze,,fr,206.172.0.205,cv_3@sympatico.ca,14109902,000000121506763,1,3,"Le premier representant était des Indes il ma dit qu'il pouvait pas résoudre mon probleme et que Je recevrait un appels dans 3 hrs.
J'ai rappelai le lendemain, car je n'ai pas recu d'appels et le peprésentant etait Canadien et il ma bien servi et a résolu mon probleme.
",3
293251,28-NOV-11,27-NOV-11,Jordan,,en,67.70.161.23,gp_mitchell@bell.net,14119344,000000121517432,5,4,,5
293252,28-NOV-11,27-NOV-11,Gustavo,,en,70.26.69.2,mickstockley@sympatico.ca,14121462,000000121521893,3,3,,4
293253,28-NOV-11,25-OCT-11,Issam,,fr,69.157.173.185,cormier.suzanne@sympatico.ca,13749682,000000120795492,5,5,,5
293254,28-NOV-11,26-NOV-11,Sana,,en,76.65.18.131,sgorringe@sympatico.ca,14115680,000000121502961,1,1,,1
293255,28-NOV-11,26-NOV-11,Rym,,fr,76.64.237.96,j__millette5@sympatico.ca,14111732,000000121502034,4,4,,5
293256,28-NOV-11,21-NOV-11,Alvaro,,en,69.158.71.4,ped_sgb@sympatico.ca,14053068,000000121382566,4,3,,4
293257,28-NOV-11,25-NOV-11,Naim,,fr,76.71.195.160,wynnie_pooh64@bell.net,14107918,000000121480134,1,1,,3
293258,28-NOV-11,07-NOV-11,Sylvie,,en,70.29.26.36,smstott@bell.net,13902988,000000121085789,4,5,"could have sent filters when I asked at the end of my inquiry, or representative could have asked if I needed anything else 
before closing my package",4
293259,28-NOV-11,27-NOV-11,Ajay,,en,70.50.30.243,gkl@sympatico.ca,14119294,000000121519542,5,5,I can't think of anything.,4
293260,28-NOV-11,27-NOV-11,Kevin,,en,74.12.232.6,reloader@sympatico.ca,14122316,000000121517893,3,3,"I think that this last phone call Kevin actually listened to what I have been telling people when I call in and I think that maybe this time the problem I am having might be fixed, only time will tell.
Kevin was the best representative I have talked with so far on this problem.",3
293261,28-NOV-11,25-NOV-11,Sukumar,,en,64.231.131.183,umagumma@sympatico.ca,14107498,000000121493629,5,5,,5
293752,29-NOV-11,28-NOV-11,Celina,,en,67.70.129.81,wendy.froats@sympatico.ca,14136638,000000121549923,3,3,"To have been told that by logging in each time I would not stay connected to the internet - each time I was on for any length of time the internet would time out.  I think it is very unfair to have to pay $57.90 before taxes for a product that did not work.  My grandchildren tried to play games and look up different things when it would time out on them. I appreciated Celina explaining what was happening - but I still feel I was being overcharged for a service that wasn't working properly.  When I first called about this - they checked my lines - all ok - said possibly it was my modem and a new one would be sent out - but then was transferred to another agent who set it up for logging on each time.  This seemed okay until it kept timing out on me.  Cogeco has been calling with prices to transfer all my services to them.  I'll wait and see what this new modem does.  Celina said she guaranteed that I would be satisfied.  I hope so.

Wendy J. Froats

p.s.  some of these questions really can't be answered to benefit both the Customer Service Rep and your Internet Service.  Celina was very helpful - would I recommend Bell - it depends on my experience with the new modem.",3
293753,29-NOV-11,28-NOV-11,Samia,,fr,174.92.202.93,duguay.christine@sympatico.ca,14127462,000000121526314,5,4,Tout est parfait !!,5
293754,29-NOV-11,28-NOV-11,Sudheer,,en,70.51.65.239,lynne.lawrie@sympatico.ca,14131608,000000121525837,4,2,Get the higher level of tech support to contact me before the customer satisfaction survey team does :),3
293755,29-NOV-11,28-NOV-11,Mauricio,,en,70.51.113.245,aandklandscaping@sympatico.ca,14124250,000000121534405,2,3,Have someone that can speak english,2
293756,29-NOV-11,28-NOV-11,Quintin,,en,74.14.92.243,mjranger@bell.net,14132690,000000121533971,1,1,"lost my home page , print is too small cant even google would like what I had
before all I wanted was that incredamail  removed from my screen",2
293757,29-NOV-11,27-NOV-11,Philip,,en,184.148.184.143,dogman@bell.net,14118610,000000121520380,5,5,,5
293758,29-NOV-11,25-NOV-11,Hatem,,fr,184.144.221.26,labilab@sympatico.ca,14102578,000000121494986,2,1,"Internet bell est vraiment poche. Votre modem supposement  se deconfigure souvent. Au prix du service qu'on paie, on pourrait s'attendre à ce que votre équipement fonctionne.",1
293759,29-NOV-11,28-NOV-11,Dhia,,fr,70.55.211.13,srdesmarais@bell.net,14135570,000000121539054,1,1,"LJ'ai eu l'impression qu'on voulait simplement se débarasser de moi en me répondant que mon problème avait été causé lors d'une mise à jour du système et qu'il devrait être réglé lors d'une prochaine mise à jour, quand? aucune idée, c'est à moi de vérifier de temps en temps si le problème est réglé.",3
293760,29-NOV-11,18-NOV-11,Justine,,en,174.95.89.182,jameshcwong@sympatico.ca,14019224,000000121318217,5,5,I hope to receive special promo in both email a/c as I may overlook the other one. Thanks.,5
293761,29-NOV-11,28-NOV-11,Estephania,,en,74.14.151.236,irv.krause@sympatico.ca,14129354,000000121529995,5,5,Everything was fine!  She was patient and spoke English very well.  That is not what I would have said on other occasions.,5
293762,29-NOV-11,26-NOV-11,Haricharan,,en,64.231.220.32,alison.barclay@sympatico.ca,14108638,000000121499311,5,5,Make it easier to navigate the self-serve menu to get to a customer service person when the issue cannot be resolved with the self-serve items ,5
293763,29-NOV-11,28-NOV-11,Med amine,,fr,76.69.99.35,j.lagace@sympatico.ca,14129438,000000121542577,5,4,,5
293764,29-NOV-11,28-NOV-11,Arthur,,en,174.89.55.99,fa2scopel@sympatico.ca,14127874,000000121533053,4,4,Nothing... Ricardo was great!,5
293765,29-NOV-11,28-NOV-11,Rey,,en,65.93.52.95,knopfs2@sympatico.ca,14130824,000000121529686,5,5,"The website seems designed to confuse the issue of cost. Also, in trying to re-set my access to my account, you send the reset info to the e-mail address FIRST used to set up the access.  This no longer exists, so I still can not access my account.  Yes, I should have written down the info at first.  Thank you.",4
293766,29-NOV-11,28-NOV-11,Nesrine,,fr,142.195.251.128,solkee@sympatico.ca,14135498,000000121526988,4,4,rien de plus ,5
293767,29-NOV-11,28-NOV-11,Carl,,en,70.55.2.37,rosemc4@sympatico.ca,14134641,000000121529035,4,4,The time spent to get done However I must say Carl was exceptional in his service.  He really worked to help me.Thanks,5
293768,29-NOV-11,28-NOV-11,Ridha,,fr,76.65.76.158,nmhoude@bell.net,14133148,000000121537528,5,5,"Deux erreurs de facturation = tois téléphones, c'est trop de temps perdu au téléphone, il n'y a que le dernier  conseiller qui a été efficace..",2
293769,29-NOV-11,18-NOV-11,Sinu,,en,174.92.75.131,bernie.deck@sympatico.ca,14014938,000000121338384,3,3,Be more sympathetic when dealing with MacIpad/Windows issues,3
293770,29-NOV-11,25-NOV-11,Charles,,en,76.70.114.230,anitaj30@bell.net,14096916,000000121477701,4,2,"This was the 2nd call I had to place to Bell to ask why I wasn't getting the internet rate (Performance Plus at 50% off) I had been offered back in Sept 2011--the answer was that I can't get this service in my area.  Don't understand why a company that is in the communication business couldn't explain that  to me in the first place, and why I had to call twice to get that information.  Also, why can't I get this service in my area--no one at Bell could explain (!!??).  Finally, I was told in Oct 2011 that Bell would waive my Oct bill to ""apologize"" for my need to have called back--on my Nov bill, I realized the bill was NOT waived at all, and Bell was very slow in offering me anything/any compensation to keep me as a customer.  Note that my complaint is with Bell, and not the customer service agent. ",2
293771,29-NOV-11,22-NOV-11,Madhu,,en,184.145.104.204,malemieu@sympatico.ca,14064894,000000121405892,1,1,,
293772,29-NOV-11,28-NOV-11,Imran,,en,174.89.168.129,M_Burnet@bell.net,14124112,000000121533090,3,3,"The solution to my issue was, in reality, quite simple; however, I was never told at the outset that the solution was even possible.",3
293773,29-NOV-11,28-NOV-11,Jeanette,,en,184.146.114.38,mwanderson@sympatico.ca,14132962,000000121526758,1,1,Follow instructions,2
293774,29-NOV-11,28-NOV-11,Srinivas,,en,67.71.45.102,abc.smart@sympatico.ca,14124272,000000121550614,3,4,Nothing really as it is a technical problem with my sound system. Was told nothing to do with the internet.,4
293775,29-NOV-11,28-NOV-11,Geni,,en,64.228.193.154,mike_elgreco@sympatico.ca,14132572,000000121536489,4,4,"If the previous person I spoke to, would leave his ID on my account so that the next person I speak to can follow up on the report rather than just take my word for it.  It is very frustrating to constantly have to convince the next agent that I am telling the truth. ",5
293776,29-NOV-11,28-NOV-11,Sergio,,en,174.91.197.237,egomberg@sympatico.ca,14127602,000000121549592,5,5,No complaints,5
293777,29-NOV-11,28-NOV-11,Katherine,,en,69.157.64.82,darjohn2@bell.net,14126812,000000121536695,5,5,,5
293778,01-DEC-11,30-NOV-11,Peter,,en,70.48.60.52,margaret.g_81@sympatico.ca,14158794,000000121603158,4,4,waiting time to get one of your representative was to long.,4
294258,29-NOV-11,28-NOV-11,Raj,,en,70.51.113.245,aandklandscaping@sympatico.ca,14124252,000000121536666,1,3,"Have someone that can speak our language representing a Canadian Company would be a start.
Should not be on hold for 41 minutes to explain a problem.",1
294259,29-NOV-11,23-NOV-11,David,,en,174.91.180.51,strehlau@sympatico.ca,14082604,000000121431746,2,1,"Do not cheat or lie. I talked to rep about the internet service and how much I will have to pay. The confirmation emailed to me is DIFFERENT what we talked about. He said speed 2.0Mbps and 20 GB usage limit. Confirmation- only 2GB, I believe one time modem rental waived and $19.95 as well. ?????? My speed can only be 0.5Mbps. I think after over 15 years is time to look for something different. He did not mention anything about promotion, the price supposed to be $36.95 not $38.95. I just fixed my email address after 1.5 years of non functioning after I downloade your software. Thank you! 
Have local reps answering phones not reps from Thailand, Salvador, India, Romania and other exotic locations.",1
294260,29-NOV-11,28-NOV-11,Edward,,en,70.50.35.186,arlstg@sympatico.ca,14124912,000000121540338,5,5,"I had a slight annount of trouble with the person's accent,but we managed to solve my problem and he was very patient with my limited computer experience. ",5
294261,29-NOV-11,28-NOV-11,Sana,,en,70.30.108.155,pbracken@bell.net,14133584,000000121550269,4,4,,4
294262,29-NOV-11,28-NOV-11,Kevan,,fr,76.71.184.20,lamontagne_8@sympatico.ca,14131016,000000121532159,5,5,,5
294263,29-NOV-11,19-NOV-11,Joy,,en,70.51.166.158,george.funnell@sympatico.ca,14030326,000000121345643,5,5,,4
294264,29-NOV-11,22-NOV-11,Zaid,,en,184.145.104.204,malemieu@sympatico.ca,14064896,000000121407472,5,5,,5
294265,29-NOV-11,27-NOV-11,Grant,,en,76.65.25.92,samrusso@sympatico.ca,14122692,000000121520533,4,4,"A clearer delivery time concern.  I feared when I was told a cable will be sent via postal delivery, but I received priority mail which was faster than ""postal mail"". I was pleased that it did not take longer.",5
294266,29-NOV-11,28-NOV-11,Karla,,en,207.134.71.226,darek_szydlo@sympatico.ca,14126808,000000121551192,2,3,My Internet speed was reduced instead of solving the problem,2
294267,29-NOV-11,27-NOV-11,Aprajit,,en,70.50.89.145,djm@sympatico.ca,14118570,000000121522953,5,5,,5
294268,29-NOV-11,28-NOV-11,Jack,,en,70.29.95.75,stdomingo@bell.net,14135628,000000121549438,5,5,just keep up the good service.,4
294269,29-NOV-11,28-NOV-11,Fatma,,fr,70.55.54.253,imprimerietd@sympatico.ca,14129316,000000121529866,4,4,service de reponce au telephone pas vite,4
294270,29-NOV-11,17-NOV-11,Brittany,,en,65.92.15.64,chuxter@sympatico.ca,14003218,000000121310250,1,1,"After 18 days of waiting for a modem, it did not arrive.  ",1
294271,29-NOV-11,28-NOV-11,Wided,,fr,174.89.189.26,lm.tur@sympatico.ca,14131386,000000121540439,4,4,"Si mon prochain relevé reflète l'information donnée je serai très satisfaite
",5
294272,29-NOV-11,28-NOV-11,Brahim,,fr,74.15.114.123,jsgtj.senechal@sympatico.ca,14130380,000000121550665,4,4,,4
294273,29-NOV-11,28-NOV-11,Thitola,,en,70.53.100.175,asreid@bell.net,14124960,000000121549787,4,4,nothing,5
294274,29-NOV-11,29-NOV-11,,,en,69.157.120.191,,,,4,5,geting a hold of customer service right from the moment you make a call.,5
294275,29-NOV-11,28-NOV-11,Mohamed Amine,,fr,76.67.173.196,charles.prevost@bell.net,14126094,000000121529627,3,4,,4
294276,29-NOV-11,26-NOV-11,Ahmed,,en,174.93.70.234,sjwebb@sympatico.ca,14115812,000000121499424,5,4,nothing,4
294277,29-NOV-11,23-NOV-11,Moemen Belleh,,fr,184.151.127.136,bmallette@sympatico.ca,14072424,000000121447272,3,4,Baisser les prix,3
294278,29-NOV-11,28-NOV-11,Mohamed Amine,,fr,70.26.253.172,abcdenis@bell.net,14124274,000000121550942,5,5,,5
294279,29-NOV-11,28-NOV-11,Eric,,fr,70.51.197.219,bertrand.ruel2@sympatico.ca,14125286,000000121536613,4,4,,4
294280,30-NOV-11,30-NOV-11,Allan,,en,65.95.28.44,imageindesign@sympatico.ca,14142626,000000121577986,1,1,"Resolved the problem a month ago when I first called rather than closing your eyes and stabbing at what COULD BE the problem. This was a total waste of my time, and I'd be at Rogers if not for my email and the fact that I've heard the same complaints about them - which brings me to the question, why this survey NOW when I've talked with you folks about 7 times since November 8?",1
294281,30-NOV-11,29-NOV-11,Yves,,fr,174.93.215.113,lucette.hivon@sympatico.ca,14145028,000000121553365,4,5,,5
294282,30-NOV-11,29-NOV-11,Sana,,en,70.27.84.130,alsuba@sympatico.ca,14137744,000000121561052,5,3,"Familiarize your technicians with Apple/MacIntosh computers.  However, in this instance, while not having familiarity of my iMac, the lady was able to set me on a course which allowed me to correct the inability to connect to the internet.",5
294283,30-NOV-11,29-NOV-11,Dhanasekar,,en,69.159.71.71,jblyons@sympatico.ca,14143032,000000121552675,4,4,,5
294284,30-NOV-11,29-NOV-11,Julio,,en,207.164.79.61,lc.susnik@sympatico.ca,14144526,000000121559079,3,4,"First agent purposely disconnected.  Second agent resolved issue, however time to resolve and ""unnecessary"" investigation slowed response and created undue frustration.  ",3
294285,01-DEC-11,30-NOV-11,Rolando,,en,184.147.227.175,jmichail@sympatico.ca,14156926,000000121588622,2,2,keep up to dte with changes in programs like Window/Microsoft to assist your clients with how to resolve,3
294286,01-DEC-11,30-NOV-11,Karingula,,en,76.69.135.39,a.marinelli@sympatico.ca,14151176,000000121602524,5,5,sometimes the hold is a bit long...no big deal,5
294287,01-DEC-11,30-NOV-11,John,,en,76.64.10.225,jwparniak@bell.net,14157350,000000121602348,5,5,nothing,5
294288,01-DEC-11,30-NOV-11,Kat,,en,173.35.119.169,kandlcole@sympatico.ca,14157408,000000121593965,5,4,Kat was able to quickly resolve my concerns that originated from two previous representatives that had failed to do so,3
294289,01-DEC-11,30-NOV-11,Hector,,en,74.12.148.10,jane.weir@sympatico.ca,14156428,000000121580827,3,1,Solver my issue,3
294290,01-DEC-11,29-NOV-11,Krishnan,,en,64.231.168.40,mfattore@sympatico.ca,14145860,000000121557675,5,4,,5
294291,01-DEC-11,30-NOV-11,Greg,,en,69.158.95.231,michaelchessman@bell.net,14159416,000000121579168,4,4,"Bell might wish to more assertively promote its superior
upload speed availability and build
in the bandwidth insurance into its top end plans - ans more clearly show on all plans too",5
294292,01-DEC-11,30-NOV-11,Nawel,,fr,69.156.75.72,albanbazin@bell.net,14151470,000000121579441,5,4,"À Cause des des montant des favtures prix, trop haute ou )chère).  Vous avez un bon petsonnelles mais le temps d'attente souvant trop long.  (Surtout le jour)  ",
294293,01-DEC-11,29-NOV-11,Singh,,en,69.156.97.196,betty21@sympatico.ca,14138562,000000121552712,3,3,,4
294294,01-DEC-11,30-NOV-11,Loyda,,en,64.231.55.56,ashbyf@sympatico.ca,14151976,000000121598290,4,4,,4
294295,01-DEC-11,30-NOV-11,Martin,,en,184.146.167.183,wandandmike@bell.net,14163610,000000121601811,5,5,Martin was amazing - very excellent customer service :) thank you Martin - the help was very much appreciated.,5
294296,01-DEC-11,29-NOV-11,Melvin,,en,74.12.175.177,rosamunde@bell.net,14148150,000000121571132,5,5,That results would have been achieved more quickly.,5
292739,28-NOV-11,23-NOV-11,Linda,,en,74.12.47.231,h.agar@sympatico.ca,14075810,000000121441821,4,4,,5
292740,28-NOV-11,27-NOV-11,Silverious,,en,70.29.109.153,robmccolgan@sympatico.ca,14122500,000000121516102,5,5,"the Agent is well spoken, well mannered and professional",5
292741,28-NOV-11,27-NOV-11,Sudhakar,,en,70.50.23.231,gerard.o@sympatico.ca,14119224,000000121523214,5,4,I had very good service this time.,5
292742,28-NOV-11,26-NOV-11,Dennis,,fr,174.88.189.48,grard.tremblay2@sympatico.ca,14111264,000000121499493,5,5,,5
292743,28-NOV-11,27-NOV-11,Ermany,,fr,76.67.153.216,d.beaulieu1@sympatico.ca,14118294,000000121519185,4,,Régler le problème de 'connectivité limitée'.,4
292744,28-NOV-11,27-NOV-11,Arun,,en,76.71.98.200,kbavery@sympatico.ca,14120388,000000121521730,4,4,N/A,4
292745,28-NOV-11,26-NOV-11,Salvador,,en,65.94.107.145,bphart@sympatico.ca,14109288,000000121504795,5,5,"You couldn't do anything better.  I had a problem; you solved it.",4
292746,01-DEC-11,30-NOV-11,Asir raja,,en,70.29.110.225,aportier@sympatico.ca,14151868,000000121590417,2,2,Take question more seriously,4
292747,01-DEC-11,29-NOV-11,Mike,,en,65.93.98.130,prendermobiletax@sympatico.ca,14147390,000000121564268,4,4,,4
292748,01-DEC-11,29-NOV-11,Hechmi,,fr,76.69.98.4,guysanscartier@sympatico.ca,14142134,000000121574146,4,5,Rien de plus.,4
292749,01-DEC-11,30-NOV-11,Hugo,,en,70.50.189.6,glenn.e@sympatico.ca,14155558,000000121602416,5,5,I was on hold for a long time before I got a rep,5
292750,01-DEC-11,30-NOV-11,Sergio,,en,76.70.102.244,voodoo@sympatico.ca,14163548,000000121598979,5,5,,4
292751,01-DEC-11,30-NOV-11,Moez,,fr,184.32.58.186,francetrudeau@sympatico.ca,14155058,000000121582515,5,5,tout était parfait,5
292752,01-DEC-11,30-NOV-11,Helenpearl,,en,64.231.196.105,vwalter@bell.net,14163564,000000121578824,5,5,,5
292753,01-DEC-11,30-NOV-11,Salvador,,en,72.1.207.51,davidstafford@sympatico.ca,14153924,000000121581446,5,4,,4
292754,01-DEC-11,30-NOV-11,Cecile,,en,174.88.9.70,cawthornet@sympatico.ca,14153032,000000121586755,4,2, Nothing. It was not an area tht Bell was responsible for.,5
292755,01-DEC-11,01-DEC-11,Amine,,fr,70.29.247.20,pzakaib@sympatico.ca,14160958,000000121603562,5,5,"Rien. Mon problème est entièrement dû à mon ignorance.  

Merci",5
292756,01-DEC-11,30-NOV-11,Harathi,,en,71.100.140.143,helen.bevis@sympatico.ca,14155914,000000121583304,5,5,,5
292757,01-DEC-11,30-NOV-11,David,,en,174.91.41.60,derek.lowe@sympatico.ca,14154098,000000121584112,5,5,"nothing, the call went well.  I have had other issues with Bell in the (recent) past, but this call went well.",4
292758,01-DEC-11,30-NOV-11,Srinivasan,,en,184.146.75.57,cllancy@sympatico.ca,14153420,000000121588444,5,5,"Technician was courteous, helpful. ",4
292759,01-DEC-11,29-NOV-11,Nischal,,en,65.95.70.42,madifran@sympatico.ca,14145202,000000121553605,4,4,could not hear the person at times ( low volume ) and sometimes could not understand him .....,4
292760,01-DEC-11,30-NOV-11,Luis,,en,174.94.11.121,emwhiteley@sympatico.ca,14154718,000000121600723,5,5,Nothing - Luis was very very helpfull. He made sure all my questions were answered. Extremely polite. A real pleasure dealing with. I've dealt with many reps the past few weeks and he is the one that is most outstanding.,5
292761,01-DEC-11,30-NOV-11,Suraj,,en,70.51.220.82,brideout@sympatico.ca,14152662,000000121596935,5,5,I cannot think of anything.,5
292762,01-DEC-11,30-NOV-11,Cristobal,,en,174.88.170.214,ruthnicholls@sympatico.ca,14161690,000000121580894,5,5,,5
292763,01-DEC-11,30-NOV-11,Mathew,,en,69.159.85.117,mwhite66@sympatico.ca,14159916,000000121595209,4,5,"Called 310SURF and  as usual got someone in India(?)- asked for help from somebody in Canada and got Michael who I could both hear and understand.
",3
292764,01-DEC-11,30-NOV-11,Ali,,en,99.226.115.185,preeti.sahgal@sympatico.ca,14160902,000000121582989,5,5,Ask the bell telephone services to learn from you and serve its customers better. Was a real relief and pleasure to deal with the internet rep,4
292765,01-DEC-11,30-NOV-11,Emmanuelle,,fr,70.26.1.204,fortier.p@sympatico.ca,14155006,000000121591614,5,5,"Emmanuelle, qui m'a servi, fut l'une agentes les plus serviables avec qui j'aie fait affaire par l'entremise  de services de soutien tels que celui-ci. Elle est intelligente, polie, s'exprime clairement et compétente. Peut-on demander mieux? Elle est un exemple pour tous les employés de Bell, surtout pour les agents de vente pour qui je ne peux en dire autant! Gardez-la, cést une perle!",5
292766,01-DEC-11,30-NOV-11,Aymen,,fr,174.95.118.252,lavigneir@sympatico.ca,14157954,000000121584725,3,2,,3
292767,01-DEC-11,30-NOV-11,Marwa,,fr,184.145.152.55,michlan@sympatico.ca,14159490,000000121580623,5,3,Le problème concernait windows mail plutôt qu'internet mais la conseillère m'a suggéré des pistes de solution. Ses conseils m'ont sembé pertinents.,4
292768,01-DEC-11,30-NOV-11,Joy,,en,69.159.23.42,c.kratel@sympatico.ca,14152802,000000121599972,4,4,,5
292769,01-DEC-11,30-NOV-11,Akrem,,en,70.24.77.64,claudrhay@sympatico.ca,14153372,000000121586672,5,2,getting fibe internet in my area and getting compatible with internet explorer 9 so i can get a bit of speed back,5
292770,01-DEC-11,30-NOV-11,Jose,,en,76.70.90.83,waynesinclair@sympatico.ca,14163652,000000121595073,5,5,"Jose did a great job in getting me connected to the wireless option.
He also resolve some problem to receive the signal more efficiently.He was very helpful and did a great job solving the problem I had. Thank you again Jose.
Wayne Sinclair",5
292771,01-DEC-11,30-NOV-11,Taha,,fr,74.15.139.67,francine.leduc@sympatico.ca,14155064,000000121584043,5,5,"Je suis entièrement satisfaite de votre service, depuis que vous avez transferré ce service en Tunisie.  Le personnel est compétent, aimable, patient et poli. francine.leduc@sympatico.ca",5
292772,01-DEC-11,30-NOV-11,Ali,,en,99.226.115.185,preeti.sahgal@sympatico.ca,14160904,000000121584413,5,5,"Bell telephone services should learn from your internet rep to deal with customers efficiently, politely and professionally. Ali was very helpful. Thank you",4
292773,01-DEC-11,01-DEC-11,Mohan,,en,184.147.2.102,lorraine_mcdonnell@sympatico.ca,14158340,000000121603894,4,4,"Mohan  was good  but Elmer  Who helped me earler   Lost all my information    (address book , favourites ect)  Im not very happy about that Some of those things I cant retrieve",3
292774,01-DEC-11,30-NOV-11,Ricardo,,en,174.89.241.27,jacmtl@bell.net,14156330,000000121601626,5,2,"I can receive email through IMail, but I can't send it. There is a problem that is still not resolved but it did work while I was on-line with the technician. I'll call again.",4
292775,01-DEC-11,30-NOV-11,Edward,,en,70.31.104.3,snider_@sympatico.ca,14162370,000000121588410,5,4,"I cant think of anything you could have done better, excellant service",5
292776,01-DEC-11,30-NOV-11,Karen,,en,70.31.223.183,kamel.helmy@sympatico.ca,14157406,000000121597365,5,5,thank you for your kind help,5
292777,01-DEC-11,27-NOV-11,Stephane,,fr,184.144.223.222,cecile-alex@sympatico.ca,14118014,000000121515425,4,4,,4
292778,01-DEC-11,30-NOV-11,Alejandro,,en,208.90.100.93,connie555@sympatico.ca,14153490,000000121579824,1,3,have a much quicker way to get internet restored. your bell stores don't even carry modems.,2
293262,28-NOV-11,24-NOV-11,Tanveer,,en,69.159.46.117,guy.tondreau@sympatico.ca,14088434,000000121470251,3,1,Have the fix on my internet actually stay fixed,1
293263,29-NOV-11,28-NOV-11,Wynbert,,en,50.100.45.242,elainemanderson@sympatico.ca,14127618,000000121550219,5,5,This was my 4th call about the same issue in less than a week. I wish I had only had to make one call. Each call was quite long. thank goodness Wynbert was able to solve my problem,4
293264,29-NOV-11,28-NOV-11,Pamela,,en,70.27.31.132,btzettler@sympatico.ca,14125682,000000121542358,5,4,,5
293265,29-NOV-11,28-NOV-11,Sujay,,en,174.92.93.96,helmut37@bell.net,14129066,000000121541337,5,5,,5
293266,29-NOV-11,27-NOV-11,Carlton,,en,184.144.71.11,cookiemac_9@sympatico.ca,14118208,000000121520153,5,5,nothing Carlton 314621 was wonderful he realy help me   thank you again Carlton            ,5
293267,29-NOV-11,28-NOV-11,Andrew,,en,74.15.246.87,pblack1@sympatico.ca,14133574,000000121530050,5,4,My modem could have been delivered within the 3 - 5 days instead of 10,3
293268,30-NOV-11,29-NOV-11,Gautham,,en,99.250.234.223,jackie.book@sympatico.ca,14142820,000000121576478,4,4,The rep. did not know what a Wii or Nintendo 3DS was.  That was frustrating.,4
293269,30-NOV-11,23-NOV-11,Jason,,en,70.48.217.241,windyfields@sympatico.ca,14083740,000000121428017,5,5,,5
293270,30-NOV-11,29-NOV-11,Juan,,en,65.95.185.231,rosenow@sympatico.ca,14148186,000000121569104,3,2,Have called again and another technician will be here today.,5
293271,30-NOV-11,29-NOV-11,Helmi,,fr,67.68.113.35,deniscarolroy@sympatico.ca,14140360,000000121567455,4,4,,5
293272,30-NOV-11,29-NOV-11,Maher,,en,64.228.158.130,Kamransayal@sympatico.ca,14137162,000000121555809,4,4,all was good,5
293273,30-NOV-11,29-NOV-11,Padala,,en,184.144.29.103,j_wingram@bell.net,14142800,000000121561107,5,5,Nothing my issues were resolved in a timely and friendly fashion.,5
293274,30-NOV-11,29-NOV-11,Srinivas,,en,70.29.70.70,francamanco@sympatico.ca,14141352,000000121577111,5,5,,5
293275,30-NOV-11,28-NOV-11,Michael,,en,69.159.109.182,npantoni@sympatico.ca,14133212,000000121540790,5,5,,5
293276,30-NOV-11,29-NOV-11,Moses,,en,184.145.11.182,chorsley_4@sympatico.ca,14139422,000000121572520,4,4,At times it was hard to understand the representative due to his accent. He was however quite polite. Support Canadians and move all your call centers back to our country.   ,3
293277,30-NOV-11,28-NOV-11,Ruth,,en,65.92.191.132,yorkieturtle@sympatico.ca,14136838,000000121542310,4,4,she did it right ,4
293278,30-NOV-11,29-NOV-11,Malek,,fr,174.93.234.133,fchartrand@bell.net,14141250,000000121576626,5,5,,5
293279,30-NOV-11,28-NOV-11,Nancy,,en,76.70.83.43,angela.boyd99@sympatico.ca,14124750,000000121527462,5,5,"Nothing, all reps should be taking a course from Nancy since she spent over an hour with me; she was being bounced around from different departments and kept working until she finally got the solution to my issue.  She defintely deserves a raise....I called disgruntled and ready to leave Bell, but thanks to her I am staying!",5
293280,30-NOV-11,29-NOV-11,Anah,,en,70.26.65.78,lehman.wevers@sympatico.ca,14144586,000000121573576,4,4,follow up with a written email verifying the details?,4
293281,30-NOV-11,28-NOV-11,Oussama,,fr,76.67.161.93,menemenlisf@sympatico.ca,14132384,000000121548077,4,1,Resoudre le probleme qui continue a persieter. Le wireless Internet ne foncionne pas.,
293282,30-NOV-11,29-NOV-11,Jennifer,,en,70.24.178.225,jkopty@sympatico.ca,14143388,000000121573546,4,5,Reduce  telephone services charges and internet fees,4
293283,30-NOV-11,27-NOV-11,Partha,,en,70.48.2.180,clarksusanl@bell.net,14118152,000000121514133,5,5,Absolutely nothing.,5
293284,30-NOV-11,29-NOV-11,Pradheep Kumaar,,en,76.69.138.225,dc.ross3@bell.net,14140240,000000121573175,5,5,,5
293285,30-NOV-11,29-NOV-11,Radhia,,fr,70.29.158.215,tremblay.jacques@sympatico.ca,14149976,000000121558929,5,5,,5
293286,30-NOV-11,29-NOV-11,Andrew,,en,74.15.241.32,spangenberger@sympatico.ca,14149146,000000121559999,5,5,Nothing at all.  Corrected errors made by home telephone dept.  Was very thorough.,5
293287,30-NOV-11,29-NOV-11,Mohamed Amine,,en,67.70.71.151,d_francine@sympatico.ca,14139896,000000121573385,5,5,,4
293288,30-NOV-11,29-NOV-11,Mark,,fr,69.157.148.189,tommaso_vaccaro@sympatico.ca,14149892,000000121555593,,1,"Mr. DiNardo

For starters, you need to solve the problem before sending a satisfaction survey!

Your automated system is BS and it only proves your disconnect with your client.

5 mins after placing my call I get an automated call that served no purpose in asking me if I was satisfied. Hilarious...

All to say that the root cause "" Bell forgetting to send a modem return kit"" but remembered to send me a notice saying I would get charged $75 for not returning a modem, followed by my bill being charged $75 even though the kit was never sent really proves once again your disconnect.

I think Bells division in India provides a much better service nowadays. I suggest you outsource 100% of your operations including yours.  ",1
293289,30-NOV-11,25-NOV-11,Ronda,,en,174.88.33.22,angelasaing@sympatico.ca,14096890,000000121490867,4,4,,4
293290,30-NOV-11,29-NOV-11,Nizar,,fr,76.69.176.14,samson.r@sympatico.ca,14148530,000000121576762,5,5,Je n'ai rien à ajouter,5
293291,30-NOV-11,27-NOV-11,Manoranjith,,en,184.147.208.71,maxibou2@bell.net,14121254,000000121517984,4,4,,5
293292,30-NOV-11,19-NOV-11,Benjamin,,en,184.146.157.227,chow_ell@bell.net,14028840,000000121353511,5,5,,5
293293,30-NOV-11,13-NOV-11,Emilio,,en,74.14.153.57,friul55@sympatico.ca,13962374,000000121217055,5,5,,5
293294,30-NOV-11,29-NOV-11,Lukasz,,en,174.89.129.157,themooresfam@sympatico.ca,14149726,000000121555687,5,5,Nothing,5
293295,30-NOV-11,29-NOV-11,Luis,,en,70.30.60.221,mvanderheide@sympatico.ca,14146414,000000121577588,5,5,"nothing

The gentleman was pleasant, helpful, knowledgable and patint.",5
293296,30-NOV-11,29-NOV-11,Ahmed,,fr,70.29.188.65,marie-pier-2@sympatico.ca,14145408,000000121565321,5,5,"Après 3 demandes, tout a été réglé avec succès.",5
293297,30-NOV-11,29-NOV-11,Sumithra,,en,70.24.149.196,elizabeth.brock@sympatico.ca,14140964,000000121577372,3,4,I did not receive my password for the wireless connections so needed to contact the customer care rep. I understand from the instructions that this was supposed to be included with the kit that I received.,3
293298,30-NOV-11,29-NOV-11,Asir raja,,en,174.93.53.226,patricia.morrow@sympatico.ca,14146934,000000121563135,5,5,,4
293299,30-NOV-11,29-NOV-11,Hsine,,fr,65.94.168.188,RChartier5@sympatico.ca,14137236,000000121571716,4,4,"Rien de plus. J'attends la lettre qui confirmera la solution identifiée par le conseiller qui m'a répondu.

Merci de votre attention. ",4
293300,30-NOV-11,27-NOV-11,Andrea,,en,174.91.127.155,carole.ginzel@sympatico.ca,14117924,000000121521228,3,3,Bell had been in our building upgrading wiring and left me without a phone for two half days.  Then they had to fix a crackle ..to lines were too close.  It was a slow process and I missed a lot of calls,2
293779,01-DEC-11,30-NOV-11,Larissa,,en,76.64.215.43,barry.puskas@sympatico.ca,14152192,000000121580462,1,1,"It would have been very nice if, after being switched from person to person and put on hold for 15-20 minutes, that I would not have been cut off",
293780,01-DEC-11,30-NOV-11,Slim,,fr,184.148.248.188,arlevesque@sympatico.ca,14151908,000000121598169,4,4,"Je voulais que votre conseiller me guide plutôt que de prendre le contrôle de mon ordi et il a accepté, ce que j'apprécie car ainsi j'apprends. Merci.",4
293781,01-DEC-11,30-NOV-11,Aivi,,en,76.64.215.43,barry.puskas@sympatico.ca,14152194,000000121582806,3,3,"Having talked to someone on Saturday and being given promises, then cut off, the very nice young lady could not fulfill the promises of Saturday",
293782,01-DEC-11,30-NOV-11,Sourour,,fr,65.94.7.228,gsdraga@sympatico.ca,14155730,000000121587124,5,5,Donner un peu plus de responsabilitÃ© aux conseillers.  Enlevez quelques limites pour qu'ils puissent aider aux clients plus vite.,5
293783,01-DEC-11,30-NOV-11,Mehdi,,fr,184.148.248.188,arlevesque@sympatico.ca,14151910,000000121590989,4,4,Mon conseiller a eu à s'absenter à plusieurs reprises. J'aurais aimé savoir pourquoi.,4
293784,01-DEC-11,30-NOV-11,Sayeeduddin,,en,64.231.171.224,rsgregson@sympatico.ca,14161638,000000121600710,5,5,have more technicians like sayeeduddin. This is the 1st time I have  excellent service  from India,5
293785,01-DEC-11,29-NOV-11,Shakeel,,en,64.228.150.231,gingrasa1@sympatico.ca,14141834,000000121558826,4,4,"Repeat his name at the end of our conversation, so that I may call him again for assistance. ",4
293786,01-DEC-11,30-NOV-11,Justin,,en,65.93.136.253,loisalharp@sympatico.ca,14158312,000000121594688,5,4,,4
293787,01-DEC-11,30-NOV-11,Grace,,en,69.168.190.5,rwellm2007@sympatico.ca,14161700,000000121597177,5,5,nothing,5
293788,01-DEC-11,30-NOV-11,Cath,,en,70.27.47.205,fmmcbride@sympatico.ca,14154990,000000121581612,3,,Have your employes know exactly the correct information  I was misinform re fees on internet and the modem,2
293789,01-DEC-11,30-NOV-11,Ashfaq,,en,74.14.89.52,mary092@sympatico.ca,14159056,000000121602298,1,1,I just wanted to set up a new email account and was unable to get this done also my internet is intermitten.  It constantly goes in and out and is very slow.  I pay way too much for my phone and cell phone.  I had an experience where you over charged me for a year and just found out about it now.  But you still are too expensive for me.  I have been a bell customer for about 15 years but will be changing to another provider soon.  ,1
293790,01-DEC-11,30-NOV-11,Krishnan,,en,69.156.29.60,smorff@sympatico.ca,14162358,000000121589274,1,1,It was the third time I was promised the delivery of a new modem to see if it would solve the problem. And no modem was sent. I shall phone 310-SURF once more before I look into Rogers' phone and internet services.,1
293791,01-DEC-11,30-NOV-11,Hussain,,en,216.94.70.90,jan.carnegie@sympatico.ca,14156416,000000121581599,1,1,"Fixed my problem!!!  I spent 2 hours on the phone with 2 different technicians to set up my email account on a new laptop - this should have been a very simple thing. Finally it was fixed and now I am not able to send mail from my iPhone! This is one of a long series of unsatisfactory technical support discussions re my Bell internet service over the past year.  I had hoped it was all fixed when I switched to Fibe, but apparently not!",1
293792,01-DEC-11,30-NOV-11,Robert,,en,70.27.121.122,davisonlj@sympatico.ca,14153932,000000121590164,3,4,FIX the problem so that it does not occur so often. I would like to speak to a person whom I can understand without guessing what they are saying.,3
293793,01-DEC-11,30-NOV-11,Celina,,en,216.209.114.51,jjtrudell@sympatico.ca,14156862,000000121596734,3,3,"been able to re-establish my
dial-up icon",4
293794,01-DEC-11,27-NOV-11,Satish,,en,70.53.29.155,jimsunstrum@sympatico.ca,14120016,000000121521845,4,5,everything was handled efficiently.,5
293795,01-DEC-11,30-NOV-11,Douglas,,en,174.95.181.99,joscane@sympatico.ca,14157156,000000121583210,3,3,Two different reps with two different solutions,3
293796,01-DEC-11,30-NOV-11,Wynbert,,en,70.31.28.55,dhuba@sympatico.ca,14154168,000000121597640,5,3,pass,4
293797,01-DEC-11,30-NOV-11,Christopher,,en,174.95.247.63,ggmckenzie@sympatico.ca,14155434,000000121585359,5,5,"WE ARE VERY SATISFIED,   THANK YOU


GG",5
293798,01-DEC-11,30-NOV-11,Loyda,,en,74.15.112.149,dopey1@sympatico.ca,14154356,000000121586494,5,5,,5
293799,01-DEC-11,30-NOV-11,Cherfeddine,,fr,70.50.166.250,contactmarine@sympatico.ca,14153498,000000121602380,5,5,Le temps d'attente avant d'avoir un technicien .,5
293800,01-DEC-11,30-NOV-11,Justin,,en,76.67.112.63,kdmatt@sympatico.ca,14157524,000000121589020,5,4,"My inquiry was regarding going over my 'limit' for the month. Your system was not able to provide details of my usage, only the total. Therefore I still don't know how I exceeded my monthly limit.",3
293801,01-DEC-11,30-NOV-11,Karishma,,en,69.159.52.35,bobkendall@sympatico.ca,14152530,000000121596762,4,4,The technicians did everything they could.,5
293802,01-DEC-11,30-NOV-11,Kumar,,en,69.159.52.35,bobkendall@sympatico.ca,14152532,000000121603377,4,4,no change from the excellent service.,5
293803,01-DEC-11,28-NOV-11,Chad,,en,216.209.175.9,sheryane@sympatico.ca,14135278,000000121531351,5,5,Nothing,5
293804,01-DEC-11,28-NOV-11,Dennis,,fr,70.30.185.150,evelyn.dawson@sympatico.ca,14127816,000000121528270,3,4,,3
293805,01-DEC-11,30-NOV-11,Kyle,,en,72.14.166.142,lbarrett@sympatico.ca,14157962,000000121580696,4,4,not have me go through hoops before finally getting to talk to a live agent,4
293806,01-DEC-11,22-NOV-11,Sarry,,en,65.95.108.209,mrdwyer7@sympatico.ca,14066042,000000121415638,4,3,"I still can't access my Email.
My password is not accepted, I went trough the process of resetting a new one and I am getting nowhere. IF am just fedup with the whole thing. I have to go now but will be back after lunch.",4
293807,01-DEC-11,26-NOV-11,Nadia,,fr,67.68.112.141,picaux@sympatico.ca,14114660,000000121498203,2,2,"Avoir des représentants qui connaissent vos produits.  Nous avons des informations différentes selon le représentants qui répond.  L'attente est très longue.... nous pensons obtenir une soumission de votre concurrent pour l'ensemble des services.  À ce jour, nous avons été fidèles à Bell... mais il y a lieu de s'interroger pour le futur!

",2
293808,01-DEC-11,30-NOV-11,Sonia,,fr,174.95.232.118,pierreducharme4@sympatico.ca,14160774,000000121584237,4,4,,4
293809,01-DEC-11,29-NOV-11,Sarah,,en,64.231.128.74,lmarsh1@sympatico.ca,14144862,000000121570444,5,3,"Things just would not work so I am signing up for the $6.00 monthly computer care. My computer is in operation for about 18 hrs. each and every day and tends to come up with issues. One rep. changed my browser and it is not working all that well, will have to call back when I have the time required.",5
293810,01-DEC-11,30-NOV-11,Med Ramzi,,fr,174.95.1.31,gigger48@sympatico.ca,14155472,000000121598110,4,3,,5
293811,29-NOV-11,28-NOV-11,Devin,,en,184.151.63.172,casseaton@sympatico.ca,14125910,000000121528609,5,5,,4
293812,29-NOV-11,27-NOV-11,Med ali,,en,74.12.214.188,alfredo.conde@sympatico.ca,14117238,000000121515221,1,1,,2
294297,28-NOV-11,27-NOV-11,Drew,,fr,174.88.178.132,couture975@bell.net,14118230,000000121515672,4,,"je voudrais savoir pourqoui a l`ouverture de l`ordi ,il nous demande toujours le mot de passe et l`adresse courriel depuis le probleme.En ouvrant notre courriel indique (nos filtres smart sreen ont identifié ce message comme étant suspect)depuis le probleme  
SVP UNE RÉPONSE SERAIT APPRÉCIÉ. MERCI",
294298,28-NOV-11,25-NOV-11,David,,en,184.144.11.135,copeman54@bell.net,14098462,000000121483619,5,5,Send a tech guy with the new power supply,4
294299,28-NOV-11,26-NOV-11,Imran,,en,76.64.194.78,preaume000@sympatico.ca,14114776,000000121502805,5,4,,4
294300,28-NOV-11,27-NOV-11,Mel,,en,192.206.151.130,johncosta@sympatico.ca,14120126,000000121521217,5,5,,5
294301,28-NOV-11,25-NOV-11,Noureddine,,fr,70.48.96.70,nic.santerre@sympatico.ca,14104522,000000121489792,3,5,"COMME JE N'ÉTAIS PAS LA SEULE AVEC UNE RUPTURE DE SERVICE, IL Y AURAIT PU AVOIR UN MESSAGE ENREGISTRÉ, CELA M'AURAIT ÉVITER DE POIREAUTER 25 MINUTES AU TEL.",4
294302,28-NOV-11,27-NOV-11,Melvin,,en,69.158.179.224,runningtwofeathers@sympatico.ca,14122614,000000121520382,5,4,everything was just fine,5
294303,28-NOV-11,26-NOV-11,Thitola,,fr,69.157.84.238,dumas.ghislain@sympatico.ca,14110484,000000121511309,5,4,,5
294304,28-NOV-11,27-NOV-11,Gerardo,,en,64.231.48.120,chris.doughty@sympatico.ca,14118096,000000121519419,4,4,Nothing really.  It was a fairly simple question and solution and it was well  handled.,4
294305,28-NOV-11,27-NOV-11,Justin,,fr,174.92.180.204,yves48@bell.net,14123824,000000121518664,5,5,,5
294306,28-NOV-11,21-NOV-11,Naveed,,en,184.148.176.155,tami.wilson@sympatico.ca,14055354,000000121394770,2,3,,1
294307,28-NOV-11,24-NOV-11,Brent,,en,174.88.84.127,phowlett49@bell.net,14092906,000000121468072,5,5,nothing,5
294308,28-NOV-11,18-NOV-11,Juan,,en,174.88.180.44,cbabalis@sympatico.ca,14015682,000000121336381,5,5,,5
294309,28-NOV-11,24-NOV-11,Melvin,,en,184.148.129.179,greekscot@sympatico.ca,14088358,000000121455884,5,5,Nothing everything was handled in a professional manner.,5
294310,28-NOV-11,02-SEP-11,Oscar,,en,74.14.89.23,dlemmon_3@sympatico.ca,13094905,000000119602169,5,5,,5
294311,28-NOV-11,24-NOV-11,Makram,,fr,174.92.217.74,lucblanchette@sympatico.ca,14090892,000000121470435,5,5,,5
294312,28-NOV-11,25-NOV-11,Salvador,,en,70.51.57.193,r.lazore@sympatico.ca,14105326,000000121474171,4,5,Nothing I can think of right now,4
294313,28-NOV-11,27-NOV-11,Sarah,,en,174.92.59.104,am.maclellan@sympatico.ca,14117274,000000121522149,5,5,Can't think of anything right now.,4
294314,30-NOV-11,29-NOV-11,Salvador,,en,184.151.63.157,bevm@sympatico.ca,14138570,000000121557186,3,4,Solve  problems without making many phone calls for help with changes and bills etc,3
294315,30-NOV-11,29-NOV-11,Inobel,,en,70.27.65.126,bandcacheson@sympatico.ca,14138324,000000121553740,5,4,Nothing needed improvement,4
294316,30-NOV-11,29-NOV-11,Jason,,en,74.12.249.217,earlennox@sympatico.ca,14140838,000000121557984,5,5,Nothing. The gentleman I spoke to was very knowleadgeable and very helpful and understanding. he knew exactly how to fix my problem.,4
294317,30-NOV-11,29-NOV-11,Andrew,,en,184.145.65.86,hansvanderloo@sympatico.ca,14142226,000000121563558,5,4,,4
294318,01-DEC-11,29-NOV-11,Carolina,,en,65.95.137.68,lgendron1@sympatico.ca,14144674,000000121560722,4,4,"Maybe look at purolater for delivery. They delivered the modem to the wrong address, they are trying to remedy the problem as of dec.01",4
294319,01-DEC-11,30-NOV-11,Alex,,en,70.49.17.143,carpet118@sympatico.ca,14152982,000000121583470,5,5,,5
294320,01-DEC-11,30-NOV-11,Martin,,en,64.228.210.204,attfield@sympatico.ca,14152020,000000121597076,5,5,My recent experiences with Bell agents and technicians leave me nothing to suggest regarding improvement. Keep up the good work. ,5
294321,01-DEC-11,30-NOV-11,Paula,,en,174.88.200.112,ahoogsteen@bell.net,14151402,000000121599373,4,,This was second request to have problem corrected. The first request of Oct. 31st was not actioned as promised.,3
294322,01-DEC-11,30-NOV-11,Grant,,en,69.159.18.105,garfield.dunlop@sympatico.ca,14155252,000000121602324,4,3,"This problem is 3 months old,this is the 2nd time I have spent 2-3 hours on the phone . The first time a tech came out and the problem resolved for a short time. This is very frustrating as we depend on the internet for several activities. There appears to be a problem in the network e.g delivery of service . My monthly bill dose not reflect the quality of high speed service I should get. What do you recommend?",4
294323,01-DEC-11,30-NOV-11,Oscar,,en,74.14.24.80,hrweare@sympatico.ca,14156056,000000121581812,5,5,Nothing,4
294324,01-DEC-11,30-NOV-11,Tyler,,en,76.68.55.84,camlev@sympatico.ca,14152856,000000121595567,5,5,Nothing,5
294325,01-DEC-11,30-NOV-11,Mathew,,en,70.48.254.101,cmhaffner@sympatico.ca,14153460,000000121580194,4,2,I was not able to get into my e-bill only because there were teck. problems at your end. Not Mathews problem,
294326,01-DEC-11,30-NOV-11,Danny,,en,184.148.111.87,icandoit2@sympatico.ca,14156136,000000121579981,5,5,,5
294327,01-DEC-11,30-NOV-11,Elyes,,fr,184.146.246.215,realpaige@sympatico.ca,14161192,000000121592995,5,5,"Pour résoudre un problème ailleurs que Bell, le problème est que dans les forums, pas un ne dit la même chose pour pouvoir se réparer...  Cela peut-être très long avant de localiser la bonne astuce pour se réparer...  Tu pèses sur un mauvais bouton et voilà, c'est fautif!  C'est l'enfer!...   Réal",5
294328,01-DEC-11,30-NOV-11,Ganesh,,en,65.92.68.158,mikecrosby@bell.net,14159526,000000121592555,5,4,nothing,4
294329,01-DEC-11,30-NOV-11,Celina,,en,50.100.69.160,ems.wootton@sympatico.ca,14154714,000000121600671,3,4,Customer service person was difficult to understand because of a somewhat heavy accent. In addition I found the customer service person to be abrupt and impatient.,3
294330,01-DEC-11,30-NOV-11,Cath,,en,184.145.75.65,s.agostinelli@bell.net,14161720,000000121584617,3,2,"I believe Bell was not honest when i signed up,why not tell costumers prices will go uo Jan.1st I havent had my 1st bill yet and it will be 2.00 more,I was expecting for at least the year.not pleased at all. Now you know what the problem is with custemer service & no costemer loyalty, Maria Agostinelli.",2
294331,01-DEC-11,30-NOV-11,Mohamed,,fr,70.48.225.96,nicole.payette@sympatico.ca,14160052,000000121589604,5,5,"Bonjour à vous,

Le fait que votre employé est un accès aussi facile à notre ordinateur m`a éberlué quelque peu Ce Mohamed de Tunisie est sûrement honnête mais si un jour il n`est plus, un représentant de BELL et qu`il décide d`avoir des intentions osées surtout que le mot de passe a été son choix et qu`il a dit que l`on ne pouvait le changer me laisse un peu perplexe. Sans toutefois tomber dans la paranoïa, je pourrais vous demander s`il était possible de choisir nous-mêmes le mot de passe
Oualla  ! ! !    Merci et  A bientôt    Nicole.Payette   &   Guy 2 poins Dubois",5
294332,01-DEC-11,30-NOV-11,Iris,,en,76.70.116.208,zajacs@sympatico.ca,14163938,000000121589731,3,,The representative was polite but couldn't answer or do anything about my concerns. Her supervisor was also polite but could only promise to provide requested documentation. Too much time was wasted by all.,3
292779,29-NOV-11,28-NOV-11,Murali,,en,70.50.96.226,andreabinkle@bell.net,14124698,000000121538304,5,4,,5
292780,29-NOV-11,28-NOV-11,Baltharaj,,en,69.158.86.182,jeromeo@bell.net,14129882,000000121525444,4,3,,4
292781,30-NOV-11,29-NOV-11,William,,en,67.70.71.216,roninthevalley@sympatico.ca,14148134,000000121569023,4,4,"There was a lot of static on the phone line.
I had trouble understanding William's accent.",4
292782,30-NOV-11,29-NOV-11,Tanveer,,en,64.231.23.148,mht.xyz1@sympatico.ca,14145882,000000121552550,4,4,,4
292783,30-NOV-11,29-NOV-11,Greg,,en,67.71.60.240,suckerforfourpaws@sympatico.ca,14149372,000000121566034,5,5,change the taped music!,3
292784,30-NOV-11,29-NOV-11,Jhon,,en,207.164.79.61,lc.susnik@sympatico.ca,14144524,000000121559103,1,1,,1
292785,30-NOV-11,29-NOV-11,Kevin,,en,67.71.60.240,suckerforfourpaws@sympatico.ca,14149374,000000121565893,5,5,Change the taped music!~,3
292786,30-NOV-11,29-NOV-11,Mohammed,,en,67.71.148.19,brian.cathline@sympatico.ca,14138882,000000121573372,5,4,The service advisor had generated a solution in a reasonable length of time. The over all experience was satisfactory. I can't think of an improvement....,5
292787,30-NOV-11,29-NOV-11,Stephanie,,en,173.168.92.101,jjneely2@bell.net,14143370,000000121553005,2,2,"On October 11, 2011 I contacted Bell and had my telephone and internet placed on Seasonal suspension as I was going to Florida.  I made the effective date November 1, 2011.  Two separate calls  one to Bell Telephone and one to Bell internet.

Last year Bell fouled up my telephone billing and services and left the account in poor condition.  After several months, the account was finally adjusted properly.  After that episode, I did not expect to have similar problems this year.

My telephone was handled correctly and my bill this month reflects the $50.00 Seasonal suspension charge and the bill appears correct.  The internet side of the bill did not reflect the seasonal adjustment and I had to call today to have this corrected.  I spoke with Stephanie (Confirmation number 121553005) and she said to pay the bill and then next month I would get an adjustment reflecting the cut off or seasonal suspension of the internet services effective November 1, 2011.  The problem with that is that I would then be lending Bell approximately $45.00 for a period of 6 months as it would be sitting as a credit on the account until the services are put back on.  I advised her that was unacceptable.  She then said she could ESTIMATE the bill and she advised that the estimate would be $9.60 including taxes.  So I advised her that I would be paying the Bell Telephone side of the bill and the $9.60.  She advised me that I might have a LATE PAYMENT FEE on my next bill as I would not be paying all of the bill.  She then advised that I could call and they would adjust that amount  the late payment fee would be credited back to my account.  A note would be on the account to reflect that.  

My issue with that and all of this is that Bell cant seem to get its house in order.  ONE BILL should be a correct billing for each and every one of the different services that a customer has and not have the customer have to contact BELL so many times to get the account straightened out.  I think that a CREDIT could have been made to the account for the EXACT AND PROPER AMOUNT to offset the OVERBILLING of the internet services and then no late fee would have to be applied by your computer systems and then the customer would not be placed in this circle of constant calling to Bell to correct billing issues.  If you look at last years billing issues on my account you will see that it was not a good experience for me.

I wanted to see this corrected A.S.A.P. and to my satisfaction with a credit made to the account in the amount over and above my payment made today through my Bank account in the amount of the $43.87 for the telephone and the $9.60 for the internet services.  Any other solution would be unacceptable to me.

I see that Bell is now increasing the monthly rates on the Telephone and the Internet services effective January 1, 2012.  Some of the additional millions in profit should be used to sort out your customer service billing issues.  If you look at the internet you will see hundreds of complaints that users have had and are still experiencing with Bell services.  I may very well be one of those customers that looks elsewhere next year, as I also object to the fact that most of your customer services are not provided in Canada.  Food for thought, perhaps.
",2
292788,30-NOV-11,29-NOV-11,Haythem,,fr,70.53.177.143,e.halle@sympatico.ca,14140810,000000121575351,3,2,"Rien de plus à mon avis!
Il me manquait un fil pour résoudre mon problème. Ce que je ne trouvais pas.
Je suis aller en chercher un avant de faire le deuxième appel chez vous.",4
292789,30-NOV-11,29-NOV-11,Kota,,en,70.29.70.210,janor76@sympatico.ca,14142966,000000121577819,1,1,Staff handling of this issue was completely unsatisfactory.,1
292790,30-NOV-11,29-NOV-11,Justin,,fr,70.52.10.95,alain412@sympatico.ca,14137606,000000121553252,5,4,,4
292791,30-NOV-11,29-NOV-11,Imen,,fr,70.52.10.95,alain412@sympatico.ca,14137608,000000121553546,5,4,,4
292792,30-NOV-11,29-NOV-11,Med amir,,fr,67.68.215.223,louan55@sympatico.ca,14144942,000000121568286,5,4,,4
292793,30-NOV-11,29-NOV-11,Omar,,fr,69.157.148.85,francoiselafleur@sympatico.ca,14141402,000000121563004,3,4,J'ai entendu au téléphone pour une heure la raison était que le représentant devait downloadé un programme pour pouvoir m'aider.,4
292794,30-NOV-11,29-NOV-11,Sondes,,fr,65.92.170.225,gastonfauvel@sympatico.ca,14141626,000000121554744,5,4,La personne qui c'est occurée de mon proble hier esy celle qui a apporter le meilleur service depuis que je fait affaire avec bell,5
292795,30-NOV-11,28-NOV-11,Moncef,,fr,70.55.142.166,audet.martine@sympatico.ca,14124988,000000121548060,4,4,"l'appel du 28 a été très bien, mais j'ai dû insisté pour avoir un service efficace en expliquant combien j'avais été mal reçue pour le service internet quelques temps avant (pour le débranchement-branchement) alors que le service téléphone avait été bien fait...cette fois on m'A mis en contact avec le technicien  Internet après lui avoir expliqué ma situation...ce qui est la base d'un bon service...pourquoi alors que vous avez des gens si compétents (et je les remercie)  faut-il insister et insister, montrer notre déception, penser à aller ailleurs pour que tout à coup les choses se fassent bien?  dommage pour la réputation de Bell qui pourtant au niveau Internet aurait à solidifier son marché...",3
292796,30-NOV-11,29-NOV-11,Lukasz,,en,174.95.134.139,chrisrevenne@sympatico.ca,14139464,000000121562782,5,5,,5
292797,30-NOV-11,29-NOV-11,Maryssa,,en,67.70.68.216,davidheggie@sympatico.ca,14140174,000000121553830,4,4,"Difference day and night between the 2 calls I made this am.
Hopefully the file is in now resolved  --it has being going on since September when we moved from Que to Ont lots of buck passing",4
292798,30-NOV-11,29-NOV-11,David,,en,184.145.111.3,bluebirdz@bell.net,14138722,000000121560508,4,3,fix my home page  too slow to come up sometimes 4 minutes,4
293301,28-NOV-11,27-NOV-11,John,,en,76.69.134.33,pfhar@sympatico.ca,14121993,000000121516747,3,5,"I was on the phone for over two hours before the call was automatically terminated and the supervisor returned the call.  Once the supervisor took over, the problem was corrected.  The first representative was patient and supportive, but did not have the expertise to deal with the difficulty.  It would have been more helpful to have the supervisor involved at an earlier stage of support - much sooner than two hours.  I missed an important appointment, but did not want to leave the issue unresolved after being on the phone for over two hours.",5
293302,28-NOV-11,24-NOV-11,Arbi,,fr,174.93.236.71,danialex@bell.net,14086476,000000121461838,4,3,,4
293303,28-NOV-11,23-NOV-11,Manel,,fr,70.48.95.47,bricle@sympatico.ca,14072620,000000121427774,3,4,,3
293304,29-NOV-11,26-NOV-11,Julio,,en,38.99.132.61,jratkinson@sympatico.ca,14112323,000000121510298,4,4,,5
293305,29-NOV-11,27-NOV-11,Samia,,en,74.12.214.188,alfredo.conde@sympatico.ca,14117242,000000121519491,4,4,,4
293306,29-NOV-11,27-NOV-11,Khan,,en,74.12.214.188,alfredo.conde@sympatico.ca,14117240,000000121519053,4,4,,4
293307,29-NOV-11,28-NOV-11,Johanna,,en,76.64.117.114,frost7@bell.net,14128248,000000121528124,5,2,"
change the billing system",
293308,29-NOV-11,28-NOV-11,Hajer,,fr,174.93.238.208,andre063@sympatico.ca,14124696,000000121535800,5,3,Expliquer pourquoi les coûts mensuels d'internet donnés au téléphone sont différents de ceux affichés sur votre site,5
293309,29-NOV-11,28-NOV-11,Amany,,fr,70.30.194.10,black.box@sympatico.ca,14125400,000000121526555,4,4,"Au départ je voulais parler au service de facturation internet mais lors des choix d'appel on ne mentionnait pas téléphonie ou internet. On énumérait seulement service de facturation. Je me suis rendue a la téléphonie sans savoir qu'il y avait une différence et j'ai eu un service qui laisse à désirer de la part d'une personne qui s'appelle Antoinette. Par contre lorsque j'ai finalement parlé à la bonne personne à la facturation internet, j'ai été servie rapidement et avec courtoisie.",2
293310,29-NOV-11,28-NOV-11,Rain,,en,209.217.115.131,lbabcock_62@sympatico.ca,14131094,000000121548884,5,5,,5
293311,29-NOV-11,26-NOV-11,Moez,,fr,70.55.144.36,huotlepage@sympatico.ca,14111582,000000121499900,3,4,Ne pas prendre pour acquis que le client est complètement nul en ce qui a trait à Internet.,3
293312,29-NOV-11,28-NOV-11,Sarra,,fr,174.93.236.248,chagnopi@bell.net,14126032,000000121528423,4,2,"le probleme est que j'ai été assez naif de croire le vendeur du package qui m'a dit que je pouvais garder mon adresse courriel donnée par Cogeco , pour ne pas que j'ai a avertir mes client s du changements de courriel, ",2
293313,29-NOV-11,08-NOV-11,Mourad,,fr,70.52.52.152,lorenzo.d@sympatico.ca,13912284,000000121111881,5,5,"Pour ce sondage, je m'excuse d'avoir tardé à vous répondre mais je tenais à le faire.  J'ai eu un excellent service de M. Mourad.  Sans le connaître, je crois qu'il a une belle qualité qu'il faut pour ce travail, la patience.
Merci !",5
293314,29-NOV-11,28-NOV-11,Carlos,,en,70.50.29.252,damalone@sympatico.ca,14126676,000000121535678,3,,"I cannot explain my satisfaction without seeing the final product. Apparently the installation will be completed on Thursday, and I will do some testing on Friday. ",3
293315,29-NOV-11,09-OCT-11,Jack,,en,174.95.89.182,jameshcwong@sympatico.ca,13561796,000000120442421,4,4,"loyal customers should deserve better treat as other competitors out there trying to grap Bell's customers. Most
customers like pay less but get better service, got to be honest with you.",4
293316,29-NOV-11,28-NOV-11,Robert,,en,184.151.63.130,edeg@sympatico.ca,14127568,000000121536721,4,4,A little more explanation about why I was having the problem.,4
293317,29-NOV-11,31-AUG-11,Abbey,,en,174.95.89.182,jameshcwong@sympatico.ca,13077793,000000119567806,4,4,hope some of the calls back in Canada instead of getting to India or the Philippines or central Am.!,4
293318,29-NOV-11,29-AUG-11,Kate,,en,174.95.89.182,jameshcwong@sympatico.ca,13050905,000000119506701,3,3,wish some of the calls back in Canada!,4
293319,29-NOV-11,06-JUN-11,Bryan Alner,,en,174.95.89.182,jameshcwong@sympatico.ca,12235783,000000117608440,3,4,like to speak with someone within our country!,4
293320,29-NOV-11,28-NOV-11,Mathieu,,en,76.69.152.73,mortonjr@sympatico.ca,14132846,000000121528333,5,5,Nothing!!  Mathieu is a first-rate customer service representative.   servive,5
293321,29-NOV-11,28-NOV-11,Samantha,,en,174.92.79.123,iburness@sympatico.ca,14129280,000000121529881,4,2,Think about your LONG time customer.,2
293322,29-NOV-11,28-NOV-11,Partha,,en,76.64.28.115,horstsommerfeld@sympatico.ca,14129166,000000121530741,1,1,I can not connect to outlook express,4
293323,29-NOV-11,26-NOV-11,Hajer,,fr,70.50.244.51,anthony_tableau@sympatico.ca,14108848,000000121498539,,2,Ne pas forcer la vente vers autre forfait internet et ne pas augmenter mon present forfait dans ce but.  ,1
293324,29-NOV-11,26-NOV-11,Med Karim,,fr,69.156.203.168,andrhelen@sympatico.ca,14108764,000000121510820,5,5,Un remboursement pour les trois jours au cours desquels je n'ai pu avoir accès à l'internet. ,5
293325,29-NOV-11,27-NOV-11,Ritwik,,en,173.206.78.79,craig.b@sympatico.ca,14118240,000000121516030,5,5,,4
293326,29-NOV-11,25-NOV-11,Samia,,fr,184.144.224.125,nicole.sirois@bell.net,14104548,000000121485052,4,4,,4
293327,29-NOV-11,27-NOV-11,Stephen,,en,76.69.15.189,mary.vansoeren@sympatico.ca,14121212,000000121519389,4,,"This was my third call about the same issue. Previously, one rep hung up on me (my first call), then next waited 24 hrs before I had to call again, it was not resolved and when I called again I had to wait 24 hrs in spite of telling the person it had been changed on the spot by person number two (or three if you don't count the person who hung up). Finally, this time I spoke to someone who appeared to understand the issue, knew who to contact and made me feel as if finally I was working with someone competent. I still will switch companies if it is not fixed this time. ",1
293328,29-NOV-11,28-NOV-11,Mark,,en,174.115.79.224,literacy.8@sympatico.ca,14131332,000000121551792,5,5,Nothing. I was very satisfied.,4
293329,29-NOV-11,28-NOV-11,Haley,,en,70.27.49.72,mario.muscat@sympatico.ca,14131970,000000121540080,4,4,,4
293330,29-NOV-11,25-NOV-11,Annie,,en,74.14.2.166,ebezaire@sympatico.ca,14099394,000000121495157,2,2,I never received the follow-up phone call to let me know if there was a problem with the tower or if it was my modem and the problem was not resolved and reoccurred the next night.  Must have been the tower as it is now working.,3
293331,29-NOV-11,28-NOV-11,Souhail,,fr,76.65.48.55,s.biard@sympatico.ca,14134818,000000121548283,5,5,Tout à fait parfait.,5
293332,29-NOV-11,28-NOV-11,Meriem,,fr,76.68.196.115,monicgau@sympatico.ca,14132792,000000121551943,1,1,C`est mon gendre qui a résolu mon problème ce midi. signal internet très faible..,2
293333,29-NOV-11,28-NOV-11,Rym,,fr,184.146.248.138,martinb@sympatico.ca,14132086,000000121539449,5,5,oui elle as trouver le probleme en verifiant et le modem fait defaut il vont le remplacer ,5
293813,29-NOV-11,28-NOV-11,Edgardo,,en,174.95.89.182,jameshcwong@sympatico.ca,14129584,000000121529566,5,4,if we can hear what they say instead just type. It's better to have both as some have different accent.,4
293814,29-NOV-11,28-NOV-11,Maryssa,,en,67.70.199.65,barb.williamson@sympatico.ca,14125104,000000121524822,5,5,,3
293815,29-NOV-11,28-NOV-11,Bry,,en,174.88.22.144,r.searr@sympatico.ca,14133998,000000121535031,5,5,keep the new rate beyond 12 months to keep cogeco at bay from your long term customers,5
293816,29-NOV-11,28-NOV-11,Kevin,,en,65.95.24.196,har735@sympatico.ca,14128970,000000121548120,3,3,i prefur my orignal email program,4
293817,29-NOV-11,28-NOV-11,Cecelia,,en,208.96.66.223,johnelta@sympatico.ca,14130232,000000121539322,4,3,"Your should keep backup modems at your bell stores so we don't have to  wait so long for service!
I am very unhappy with bell!!",2
293818,29-NOV-11,28-NOV-11,Tara,,en,64.231.145.156,freuse@sympatico.ca,14128242,000000121539566,2,1,"Technician should have called to say they could not make the scheduled appt.

First Technician was not qualified to install new modem",2
293819,29-NOV-11,03-NOV-11,Edwin,,en,70.24.169.246,d.boileau@sympatico.ca,13852954,000000121010464,4,2,I believe that the slowness of my internet service is a result of the Bell security that I have installed. It take almost 30 minutes for the security service to open.With the changes that were made nothing improved. However my modem (which was very old) was replaced at an additional cost of $1.00 a month. I was not made aware of this up-charge,2
293820,29-NOV-11,28-NOV-11,Ruth,,en,70.53.5.70,grantsandj@sympatico.ca,14128778,000000121536547,3,3,I am afraid that the comments on my last survey were in regard to this contact with Bell. The first contact was helpful because  i could easily understand the woman I spoke to.,3
293821,29-NOV-11,28-NOV-11,Med Aymen,,fr,67.68.118.34,leo.bouchard@sympatico.ca,14131164,000000121529002,4,4,,4
293822,29-NOV-11,28-NOV-11,Max,,en,64.231.179.98,ellen.bohr@sympatico.ca,14127666,000000121528567,5,5,everything was perfect,5
293823,29-NOV-11,28-NOV-11,Padmanaban,,en,174.88.33.233,joyce4@sympatico.ca,14130322,000000121539964,4,4,I did have some difficulty understanding the representative. ,4
293824,29-NOV-11,28-NOV-11,James,,en,65.95.196.191,teofilo.vieira@sympatico.ca,14136022,000000121536958,5,5,nothing,4
293825,29-NOV-11,12-OCT-11,Ronda,,en,184.146.155.190,texas.cunningham@sympatico.ca,13602030,000000120496412,5,4,Get it right the first time around. lol,4
293826,29-NOV-11,20-NOV-11,Brahim,,fr,67.70.135.213,richard370@sympatico.ca,14041928,000000121357548,5,4,"TOUT A ÉTÉ FAIT ADMIRABLEMENT BIEN, BRAHIM A FAIT UN OUVRAGE MERVEILLEUX
POUR ME DEPANNER.
",5
293827,29-NOV-11,28-NOV-11,Arun,,en,70.53.97.204,gkmasse@sympatico.ca,14128648,000000121541397,1,1,i could not understand the person i dealt with so i ask for someone with not as much of an accent.this person got very upset and then put me on hold for 10 minutes because i ask for his supperviser. even after this my problem was not resolved.i was told to wait till 7:00 then it would be fixed. at 7:00 i went to go online and it still would not work. i pay good money for this sevice and i do not think i should be treated like this. this is the second time this has happened. one more time and i will be going to cogeco for both my phone and internet.i do not know how bell will stay in business if you treat all your clients like this,1
293828,29-NOV-11,13-NOV-11,Noureddine,,fr,70.26.185.159,jpsoldupuis@sympatico.ca,13963432,000000121216552,5,5,rien de plus. MERCI,5
293829,29-NOV-11,27-NOV-11,Rym,,fr,174.92.89.20,vaudrys@sympatico.ca,14123530,000000121518173,5,5,,5
293830,29-NOV-11,26-NOV-11,Radhika,,en,67.70.45.132,pakeandbeppe@sympatico.ca,14114388,000000121500462,5,5,nothing ....this was a positive experience and resolved very quickly,5
293831,29-NOV-11,25-NOV-11,Wissem,,fr,70.27.220.145,amasss@bell.net,14096744,000000121493028,,,"Je ne sais  du tout, je sais que mon or4di.. n.est plus nle même depuis que je suis avec vous, je l'ouvre je peux jouer ou lire pendant 10 minutes ou moins ensuite l'ordi.. gel  je suis obligée de le fermer avec de la misère.",1
293832,29-NOV-11,28-NOV-11,Ahmed,,fr,70.24.236.190,maud.bonheur@bell.net,14132192,000000121532486,5,5,,5
293833,29-NOV-11,25-NOV-11,Marouen,,fr,174.92.247.34,denise.guitard@sympatico.ca,14098954,000000121476853,4,5,,5
293834,29-NOV-11,27-NOV-11,Seifeddine,,fr,74.15.234.196,lamoureux.daniel@sympatico.ca,14120610,000000121521844,4,4,,5
293835,29-NOV-11,27-NOV-11,Ahmed,,fr,70.52.52.29,marcdebroin@sympatico.ca,14121100,000000121512956,4,4,,4
293836,29-NOV-11,24-NOV-11,Nasra,,en,67.71.127.34,kenneth_l.mitchell@sympatico.ca,14090102,000000121452821,4,4,Resolve issue in one call,4
293837,29-NOV-11,24-NOV-11,Vladimir,,en,207.61.217.31,james.dumont@sympatico.ca,14089062,000000121470289,4,4,,4
293838,29-NOV-11,28-NOV-11,Carlos,,en,174.95.84.253,jmackay_6@sympatico.ca,14130064,000000121551272,2,1,Have better trained staff that leave full notes of service calls,1
293839,29-NOV-11,26-NOV-11,Ronald,,en,74.15.252.58,jcoghlin@sympatico.ca,14111870,000000121504455,5,5,"Nothing, it all was a great experience!",5
293840,29-NOV-11,28-NOV-11,Henry,,en,70.48.170.45,bhicke@sympatico.ca,14125336,000000121548947,5,5,,4
293841,29-NOV-11,28-NOV-11,Michel,,fr,67.70.102.221,jean-yves.dussault@sympatico.ca,14129796,000000121547707,5,5,tout simplement rien de plus.,5
293842,29-NOV-11,24-NOV-11,Carolina,,fr,50.100.134.23,birx@sympatico.ca,14085394,000000121453071,3,4,,3
293843,29-NOV-11,28-NOV-11,Mohamed,,fr,70.51.45.228,patricia-ann@bell.net,14133456,000000121540266,5,5,rien de plus,5
293844,29-NOV-11,28-NOV-11,Garry,,en,70.27.164.186,ve3gj@sympatico.ca,14136440,000000121537394,4,4,With regards to this event only.... nothing,2
293845,29-NOV-11,23-NOV-11,Mehdi,,fr,65.95.72.153,josylvain@sympatico.ca,14077270,000000121444230,3,5,Avoir moins de choix et de numéro a composer pour atteidre un préposé..,4
293846,29-NOV-11,20-NOV-11,Ghassen,,fr,174.91.252.247,sergeparenteau@sympatico.ca,14042438,000000121363021,4,5,"Premièrement, un temps d'attente moins long. Deuxièmement, regrouper tout les services ensembles et que ceux-ci soient disponibles aussi les fins-de-semaine. Merci.",3
293847,29-NOV-11,27-NOV-11,Houda,,fr,76.65.120.243,senecal.wolfe@sympatico.ca,14122804,000000121518040,4,4,"J'ai eu un bon service au sujet de l'ajout d'un service supplémentaire.  Mais la conseillère n'a pu me donner d'information au sujet du modem que j'ai commandé.
J'attends toujours et je vous contacterai de nouveau dans quelques jours. ",4
293848,29-NOV-11,28-NOV-11,Balaji,,en,70.53.119.205,1cooper@sympatico.ca,14123892,000000121547420,5,5,"Nothing. Balaji was very professional and very helpful. He took the time to ensure everything was wired correctly and working before leaving. 

Balji had awesome customer service skills and was very knowledable.

Great job!",5
293849,28-NOV-11,25-NOV-11,Ibtissem,,fr,74.15.157.70,alain.girouard@sympatico.ca,14096578,000000121483679,1,1,Mon problème n'était au niveau de Bell. par contre les consignes reçu n'était pas pertinante. vous m'avez conseillé de réinstallé Outlook ce qui n'était pas nécessaire.,3
294333,28-NOV-11,26-NOV-11,Sushil,,en,67.70.107.221,susan.weinstein@sympatico.ca,14116068,000000121499917,5,5,Nothing,4
294334,28-NOV-11,26-NOV-11,Med Wacef,,fr,70.53.250.64,michelchenier@sympatico.ca,14113804,000000121511455,5,5,Rien de plus. Tout est parfait.,5
294335,28-NOV-11,25-NOV-11,Suresh,,en,70.26.17.147,kissguy@bell.net,14102440,000000121494878,5,5,,5
294336,28-NOV-11,26-NOV-11,Sihem,,fr,67.70.77.9,lachbob@bell.net,14112740,000000121504369,5,5,"rien de plus je suis très satisfait et j'ai bien fait de na pas aller à videotron, merci pôur le support.
Depuis samedi cela fait deux fois que j'ai besoin d'aide, les gens qui m'ont répond sont très patient 
MERCI",5
294337,28-NOV-11,27-NOV-11,Geetha,,en,184.145.90.128,harvey.armstrong@sympatico.ca,14119504,000000121513838,3,4,Do it in less time and follow up,4
294338,28-NOV-11,24-NOV-11,Harjeeth,,en,65.95.128.2,douglas.tilford@sympatico.ca,14087040,000000121471782,1,3,"Once again we will try to make it look like we care when in fact Bell doesn't give a damn. If it mattered, you would know this was only one of several calls I have made over the past 2 weeks trying to get my modem replaced. I couldn't reply until now because I had no internet. Your service sucks. Obviously you don't listen to the recorded phone calls.",1
294339,29-NOV-11,28-NOV-11,Perumalla,,en,67.70.162.82,ed.watt@sympatico.ca,14127554,000000121550448,4,4,,4
294340,29-NOV-11,24-NOV-11,Abbey,,en,174.94.46.188,brian.robinson7@sympatico.ca,14085592,000000121451721,3,3,"original tech did not do complete job, however 2nd tech was outstanding (B51757) & resolved all issues.",5
294341,29-NOV-11,28-NOV-11,Mark,,en,70.27.127.13,larrylindsay@sympatico.ca,14131052,000000121550935,4,4,have had it corrected the first time.  This situation has been going on now for more than 2 weeks.  We have received a new modem and still had problems.  I just hope that it is resolved.  If it persists I will be calling back,
294342,29-NOV-11,26-NOV-11,Tom,,en,67.70.45.132,pakeandbeppe@sympatico.ca,14114386,000000121499881,5,5,everything was fine,5
294343,29-NOV-11,19-MAY-11,Fatma,,fr,65.95.73.159,eldo_2011@bell.net,12062519,000000117233264,4,4,"Néophyte souvent  l'inexpérience nous manque, la patience est de rigueur. Je ne répond à ce sondage qu'aujourd'hui car mon POP\IMAP n'était pas configuré, et ça marchait ! Allez Bell et la vie",5
294344,29-NOV-11,01-JUN-11,Radhia,,fr,65.95.73.159,eldo_2011@bell.net,12184279,000000117495435,4,4,Tout est clair quand le ciel est Bell,5
294345,29-NOV-11,28-NOV-11,Nicole,,en,70.49.4.244,cneff@sympatico.ca,14126382,000000121534463,5,5,"Not terminated my internet service at all.  I had not requested a termination.Not sure who did,but it had to come from Bell's end.
Still having problems with home phone's billing.",4
294346,29-NOV-11,28-NOV-11,Sarah,,en,174.95.253.180,rbender76@bell.net,14134140,000000121549963,5,5,NOTHING,5
294347,29-NOV-11,28-NOV-11,Xenia,,en,70.26.77.197,gordon12@bell.net,14128732,000000121535070,5,5,   nothing,4
294348,29-NOV-11,17-NOV-11,Wynbert,,en,184.145.70.93,ken.phillipson@sympatico.ca,14007386,000000121292747,2,4,"It took me nearly a full day working with someone (who knows where) & not being able to understand their accent & being transferred to 3 differnt people as they couldn't figure out the problem.I was told I would hear from someone right after lunch & finally at 7 p.m. I called to see what was happening & had the good fortune of reaching someone in Hamilton I believe and had good understanding of my problem & spoke English. They said I could call up to 10 p.m.to see if my 
 problem was solved,but I said I would call the next day. Before I had a chance to call the next morning a wonderful English speaking fellow called & told me to check my computer to insure the problem had been solved. Thank goodness I finally reached someone in Canada. They solved my problem in a matter of a few hours. This is how it should have been not the 24 hrs.it took from the first morning I called. Ken Phillipson",3
294349,29-NOV-11,28-NOV-11,Jenette,,en,76.67.103.220,wisenerta@sympatico.ca,14136692,000000121530635,3,1,,
294350,29-NOV-11,28-NOV-11,Celina,,en,69.159.64.166,zoo.blot@sympatico.ca,14136954,000000121548555,5,5,Not caused the problem in the first place.,4
294351,29-NOV-11,28-NOV-11,Innocent,,en,70.30.18.174,vojislav.zekic001@sympatico.ca,14136528,000000121527853,5,5,,5
294352,29-NOV-11,23-NOV-11,Christianne,,en,74.14.182.228,karen.jbari@sympatico.ca,14077524,000000121426504,5,5,,4
294353,29-NOV-11,28-NOV-11,Nesrine,,fr,70.24.213.186,dagpal@sympatico.ca,14126650,000000121533681,5,5,,5
294354,29-NOV-11,18-JUN-11,Kumar,,en,65.93.85.148,paulfield@bell.net,12350769,000000117890103,4,4,,5
294355,30-NOV-11,28-NOV-11,Samuel,,fr,174.88.159.68,marie-france.lel@sympatico.ca,14131896,000000121535452,5,5,l'agent était excellent,5
294356,30-NOV-11,24-NOV-11,Abbey,,en,69.158.78.103,jillbabcock@sympatico.ca,14089430,000000121461359,5,5,,5
294357,30-NOV-11,29-NOV-11,Mario,,en,74.198.9.233,joanhut@sympatico.ca,14143462,000000121556973,4,4,,5
294358,30-NOV-11,29-NOV-11,Amine,,fr,65.93.168.137,orest.lysymanko@sympatico.ca,14146786,000000121576898,1,1,"Etre plus a l'ecoute et comprehensif Il a indique que je devrais faire reparer mon ordinateur,le probleme n'etait pas le cas",2
294359,30-NOV-11,29-NOV-11,Patricia,,en,70.26.22.94,misstac@sympatico.ca,14146082,000000121559382,5,5,"Nothing, your representative was extremely helpful.",5
294360,30-NOV-11,29-NOV-11,Vijayashanti,,en,64.231.245.4,m.mendela@sympatico.ca,14145138,000000121568315,5,5,,5
294361,30-NOV-11,28-NOV-11,Ronald,,en,76.64.215.60,mcurrie7316@bell.net,14132308,000000121551142,5,4,,5
294362,30-NOV-11,30-NOV-11,Sowjanya,,en,70.51.216.222,amdcorbeil@sympatico.ca,14137782,000000121578204,4,3,The Bell site did not allow the technician to complete the task and is to call back to finish the issue,4
294363,30-NOV-11,29-NOV-11,Denis,,en,70.30.74.156,b.lrichards@sympatico.ca,14138278,000000121564888,5,5,First time I called and just got connected with a tech we were disconnected.  Not good service when you think you are dealing with Bell Canada.  Second time connected it worked perfectly.  Thank you.,4
294364,30-NOV-11,29-NOV-11,Sarra,,fr,76.69.180.106,lafrance.alma@bell.net,14144410,000000121564632,4,3,cela ne dépendait pas de vous,5
294365,30-NOV-11,29-NOV-11,Anne-Marie,,fr,74.15.200.221,agaumond36@bell.net,14137506,000000121575513,5,5,J'apprécie beaucoup l'attention que vous accordez à vos clients. Merci!,5
294366,30-NOV-11,29-NOV-11,Eric,,en,174.89.64.58,douglas.norton@sympatico.ca,14140682,000000121559629,5,5,,5
294367,30-NOV-11,29-NOV-11,Elizabeth,,en,184.148.135.150,mike.ewen@sympatico.ca,14146004,000000121569553,1,1,"I called back 4 hours later....2 hours after service was supposed to be up and running. The CS rep then told me there was a disruption and it was not due to maintenance. She said it would be up by 5:00PM, 6:00PM at the latest. I believe it was after 7:00PM.

Thanks Bell.",1
294368,30-NOV-11,29-NOV-11,Ayesha,,en,67.70.0.22,lrnedin@sympatico.ca,14144996,000000121564975,5,5,,5
294369,30-NOV-11,29-NOV-11,Karen,,en,76.65.90.102,f.joanne@sympatico.ca,14141174,000000121567956,5,5,,5
292799,28-NOV-11,27-NOV-11,Suraj,,en,65.95.171.48,chuck69@sympatico.ca,14118122,000000121516263,5,5,"Nothing.The gentleman was very polite & educated,knew what he was doing & had my sys up & running in no time where as for my self i was trying to fix it since Sat,stayed up all night & gave up Sunday nornning @ 6am",5
292800,28-NOV-11,27-NOV-11,Med Karim,,fr,70.30.220.169,roger.charbonneau1@sympatico.ca,14122508,000000121515990,2,2,Je voulais paramétrer mon courriel sympatico sur mon téléphone Androide mais ça semblait hors des compétences de l'agent.,5
292801,28-NOV-11,27-NOV-11,Drew,,fr,174.89.215.45,jmathomas@sympatico.ca,14120037,000000121513949,4,4,"Le service de soutien obtenu était très bien et le représentant  a vraiment tout fait pour solutionner notre problème. 
Suggestion: Vous auriez intérêt à informer davantage la clientèle sur les modifications ou les mises à jour que vous faites sur Sympatico. Deux exemples: dernièrement, j'ai constaté la désuétude du CD d'installation et des informations inscrites sur ma carte de référence ce qui m'aurait permis d' identifier plus adéquatement la nature du problème. Cela aurait peut-être eu comme conséquence de simplifier l'intervention de votre représentant et de raccourcir le délai pendant lequel mon courriel était inopérant. ",
292802,28-NOV-11,26-NOV-11,Melvin,,en,184.144.29.190,rgregson@sympatico.ca,14115066,000000121503714,1,1,The individual said he would call back and never did.,2
292803,28-NOV-11,25-NOV-11,Jose,,en,76.70.31.36,ims1@bell.net,14101004,000000121483281,1,1,"everything
No tonly di dthe technician not get the internet going but we also lost our phone service .
Finally on Saturday evening the phone was up but there is still a loud hum in the line.",1
292804,28-NOV-11,23-NOV-11,Imen,,fr,70.29.220.15,paul.oullet@sympatico.ca,14080560,000000121427568,3,2,"Après quelques minutes, la communication a coupé et j'ai été abligé de rappeler.",4
292805,28-NOV-11,26-NOV-11,Salvador,,en,76.68.134.7,leah.lucas@sympatico.ca,14112858,000000121509514,5,4,"I still have trouble with Bell Net. It keeps going offline and I don't know why. Also, I cannot get into Bell Website to login to my account online.

Leah Lucas",5
292806,28-NOV-11,25-NOV-11,Aswathy,,en,70.48.236.231,dwmckay73@sympatico.ca,14099356,000000121490596,5,5,No suggestions.,5
292807,28-NOV-11,27-NOV-11,Danny,,en,184.146.75.161,crissym@sympatico.ca,14118256,000000121513431,4,4,,4
292808,28-NOV-11,27-NOV-11,Murali,,en,76.71.58.105,ptekker@sympatico.ca,14122100,000000121512154,5,5,,5
292809,28-NOV-11,27-NOV-11,Kumar,,en,174.91.246.54,em.ouellette@sympatico.ca,14118818,000000121523318,2,1,"Over the last 12 hours have talked to 3 representatives and all assured me that the action taken would solve the problem....but it continues,
",3
292810,28-NOV-11,26-NOV-11,Karen,,en,67.71.146.116,aldrich@bell.net,14108598,000000121508282,3,3,"when my home phone was disconected, my  bell internet stopped working ! bell should have told me a tech worker also needed to come into my home.",3
292811,28-NOV-11,27-NOV-11,Padmanaban,,en,66.207.200.174,kwishart@sympatico.ca,14120566,000000121518103,4,5,"It has always been my experience, and it was yesterday too, that I cannot just get the information that I need. I understand that there's a protocol for technician's to follow, but all I needed was the outgoing mail server address in order to set up email on my new laptop. I stated that at the beginning of my call, but still had to go through the process of giving permission to 'share' my computer, etc. So it took 15 minutes instead of 2 minutes. AND I wouldn't have needed to make the call at all, if I had received notice from Bell that the outgoing mail server address had changed AT THE TIME THAT IT CHANGED, which I'm assuming was several months ago when I could no longer send email using Outlook. Padmanaban did a fine job. ",4
292812,28-NOV-11,27-NOV-11,Elsy,,en,70.29.20.14,elvisap@sympatico.ca,14118816,000000121521750,4,4,,4
292813,28-NOV-11,24-NOV-11,Iris,,en,99.250.230.105,paul.stacyirwin@sympatico.ca,14092746,000000121451166,5,5,not left me on hold for so long,3
292814,28-NOV-11,27-NOV-11,Sarah,,en,190.218.95.139,mshpi@sympatico.ca,14121646,000000121522132,5,5,The tech. was perfect in all aspects of the call,5
292815,28-NOV-11,27-NOV-11,Marwa,,fr,70.30.207.241,realise7@sympatico.ca,14122294,000000121515344,5,5,Rien de plus. Marwa a été très efficace a la résolution de notre problème. ,5
292816,28-NOV-11,23-NOV-11,Vijay,,en,74.15.65.201,ritabrooks_9@sympatico.ca,14081336,000000121433964,4,4,"For some reason, my request to have our service switched from VDSL to DSL was not done properly, months ago when the Bell technician came to install the modem. Only now has my record been corrected (thank you Vijay) and a technician sent out to sort out the lines in our building. Unfortunately for my family, for the past year, we've been paying for a quality of service that hasn't been delivered. Not because of something Vijay did, but because of some disconnect between departments at Bell. I would get these cyclical letters telling me that VDSL was going to be discontinued (even after I had sent my box back to Bell and had a new modem installed), I would respond to the letter and be told to ignore it. Only this time I caught the representative saying I was a VDSL customer, to which I said, 'I shouldn't be'. The connection speed is better now that a technician has come out again to sort this out. Clarification, simplicity are crucial when dealing with customers and technicians as well. I took one look at the information sheet the technician was working from and could understand why something like this happened. It was messy and cluttered.",3
292817,28-NOV-11,22-NOV-11,Juan,,en,70.51.11.184,emilia.fidanza095@sympatico.ca,14060496,000000121406276,5,5,This time everything was handled right and the problem was resolved by Juan. Thank you.,4
292818,28-NOV-11,25-NOV-11,Calvin,,en,174.88.160.225,jviglione@sympatico.ca,14102144,000000121477689,5,5,"Was put on hold for a total time of approximately one hour. Great service, just took a long time,however.",5
292819,28-NOV-11,24-NOV-11,John,,en,70.26.55.244,edwn@bell.net,14087255,000000121457604,5,5,,5
292820,28-NOV-11,27-NOV-11,Kumar,,en,69.156.155.85,reneemanley@sympatico.ca,14122338,000000121523238,4,5,The technician was extremely patient and knowledgeable and over the 1.5 hour phone call exhausted every avenue and eventually did solve my issue.  My hats off to him and a job very well done.  Other techs should strive to work like him!!!!!  Please ensure this gets passed along to him and his supervisor.,5
292821,28-NOV-11,27-NOV-11,Adnan,,en,69.158.165.196,elainematt@sympatico.ca,14118788,000000121517559,5,5,,4
292822,28-NOV-11,27-NOV-11,Jean,,en,174.114.0.181,yoshiis@sympatico.ca,14123804,000000121518471,5,4,,5
292823,28-NOV-11,27-NOV-11,Hector,,en,70.30.25.96,janette.pirie@sympatico.ca,14119822,000000121513866,5,5,,3
292824,28-NOV-11,25-NOV-11,Etuwa,,fr,67.71.169.204,isabellecinq-mars@sympatico.ca,14101044,000000121476643,3,4,le réparateur quand il c est présenté il a dit une version et l autre le lendemain a dit une autre version le probleme a été résolu merci,4
293334,30-NOV-11,29-NOV-11,Helenpearl,,en,65.95.24.68,elorapottery@sympatico.ca,14140990,000000121555895,5,5,"nothing. she was clear, succinct, patient.",5
293335,30-NOV-11,29-NOV-11,Larissa,,fr,70.26.176.216,l.martyn@sympatico.ca,14144352,000000121567980,4,4,,4
293336,30-NOV-11,29-NOV-11,Sushil,,en,67.71.156.13,ew.smith@sympatico.ca,14141148,000000121558786,5,5,Nothing at all. I was completely satisfied.,5
293337,30-NOV-11,29-NOV-11,Jamila,,fr,70.30.176.3,rfortier001@sympatico.ca,14147788,000000121559908,4,5,"rien de mieux,",5
293338,30-NOV-11,29-NOV-11,Mahender,,en,174.94.45.54,mike.harmsen@sympatico.ca,14146006,000000121559523,5,4,nothing,5
293339,30-NOV-11,29-NOV-11,Nora,,en,70.26.3.55,ray_sabourin@sympatico.ca,14147626,000000121569464,1,1,This is the 3rd time that you have cancelled my internet for no reason.Terrible terrible service. For a communication business you are a joke.When I call to get it corrected no one ever knows why or how it happened. Great communication within your company...not,1
293340,30-NOV-11,29-NOV-11,Haley,,en,69.156.57.46,themacdougallclan@sympatico.ca,14149718,000000121554979,5,4,,4
293341,30-NOV-11,29-NOV-11,Med Anis,,fr,69.159.161.47,gillesdoucet1@sympatico.ca,14141818,000000121559620,5,5,J'ai eu du très bon service,5
293342,30-NOV-11,29-NOV-11,Ashfaq,,en,70.54.6.91,rjmalone@sympatico.ca,14147920,000000121571239,5,5,,5
293343,30-NOV-11,29-NOV-11,Helenpearl,,en,76.64.9.198,gilles-aline@sympatico.ca,14141804,000000121553759,5,5,,5
293344,30-NOV-11,29-NOV-11,Mohamed Nidhal,,fr,184.144.135.242,johanne290@sympatico.ca,14143546,000000121568845,5,5,Il a tout fait  pour m'aider,5
293345,30-NOV-11,29-NOV-11,Nesrine,,fr,184.144.135.242,johanne290@sympatico.ca,14143548,000000121568420,1,1,,1
293346,30-NOV-11,29-NOV-11,Rain,,en,69.159.65.45,h_gunter@sympatico.ca,14142166,000000121562628,5,5,I have never been more satisfied when speaking with a Bell representative than I was today. Thank you. I cant't say the same for Telephone or Mobility reps. ,4
293347,30-NOV-11,29-NOV-11,Carolina,,en,184.147.117.112,dllittle@sympatico.ca,14140584,000000121558063,5,5,"We have Bell for Internet, home phone and my daughters cell phone. I'm happy with all three. 
My issue with Bell is the placement of your satellite dishes. Either you are trying to advertise by placing them on the front of homes or it's the cheapest easiest method. Shaw, who contracts out their dish installation, at least put some effort into hiding them from view from the street. For a company that I have always felt had true quality and integrity...this looks cheap and tacky. ",5
293348,30-NOV-11,29-NOV-11,Sami,,fr,67.70.49.193,dianebolduc@sympatico.ca,14140496,000000121573834,3,4,tout est correct,5
293349,30-NOV-11,29-NOV-11,David,,en,76.67.169.213,kinder.son@sympatico.ca,14144206,000000121559520,5,5,Everything was perfect.,5
293350,30-NOV-11,29-NOV-11,Padala,,en,174.91.174.33,wambas1@sympatico.ca,14150348,000000121558330,4,4,,4
293351,30-NOV-11,24-NOV-11,Remi,,en,65.95.248.203,marionhoran8@sympatico.ca,14091342,000000121454546,4,4,Live operator as opposed to Emily!!,5
293352,30-NOV-11,28-NOV-11,Sam,,en,65.95.48.102,chappy9@sympatico.ca,14126084,000000121535660,5,5,"My conversation with your rep was excellent, he could speak English clearly. ",4
293353,30-NOV-11,29-NOV-11,Matthew,,en,184.147.39.131,sheikhakhter@sympatico.ca,14148860,000000121565957,4,3,always singe aggrement with customer before provide service thanks,4
293354,30-NOV-11,29-NOV-11,Nicole,,en,70.31.46.222,botsju@sympatico.ca,14138816,000000121564284,5,5,"Train all your reps in EVERY DEPARTMENT to be just like Nicole, at least use her as the standard of customer service & aim for it! 

She was pleasant, courteous, intelligent, obviously very competent & knowledgeable with all & related aspects of her job, efficient & expedient at spotting the error & correcting it immediately. Importantly also, she listened to my briefing of prior event, confirmation # & transaction #, which hopefully expedited her finding the error. 

However, it would be very nice if your billing department didn't make the error in the first place. This sort of error happens often. It must cost you incredible amount of man-hours in customer service to resolve the errors, not to mention some of your reps could've irritated your customers resulting in loss of some customers. At the end of the day, your bottom line suffers.  ",5
293355,30-NOV-11,29-NOV-11,Iris,,en,174.88.205.90,s_a.bosnick@sympatico.ca,14148412,000000121568972,5,5,,4
293356,30-NOV-11,29-NOV-11,Patricia,,en,69.158.160.24,rhygate@sympatico.ca,14147834,000000121565768,4,3,,5
293357,30-NOV-11,29-NOV-11,Alexandra,,en,64.7.134.24,rmccrind@sympatico.ca,14147952,000000121577692,5,4,"Bell should have got around to the  serious problem reported more than two days earlier -still waiting for a telephone contact from ""Radialpoint"" (ticket # 001-00-385296).  Fixed the ""Rogue"" problem myself - no thanks to Bell - current problem was an issue with Bell's software.  We were without internet service for more than 2 days but paying for it.",1
293358,30-NOV-11,29-NOV-11,Jose,,en,76.68.90.82,walsh9@sympatico.ca,14150346,000000121554977,4,4,if there was someway to not have to wait on line while representative is working on issue that would be great. ,5
293359,30-NOV-11,29-NOV-11,Elvis Francisco,,en,70.24.209.25,svend.berg@sympatico.ca,14149448,000000121564920,5,5,,5
293360,30-NOV-11,29-NOV-11,Justin,,en,70.50.28.233,vidabotanicals@sympatico.ca,14150226,000000121569625,5,5,Reduce waiting time on the phone,5
293361,30-NOV-11,28-NOV-11,Edwin,,en,70.26.108.161,christian.deruette@sympatico.ca,14126198,000000121532938,3,3,Have someone from Canada help us.Too many buttons to push to get help. It took over 25 minutes to get help.,1
293362,30-NOV-11,29-NOV-11,Maria,,en,65.95.23.124,dave.gergely@sympatico.ca,14140088,000000121559204,5,5,,5
293363,30-NOV-11,29-NOV-11,Bernard,,en,76.64.33.3,clstamand@sympatico.ca,14139626,000000121577027,5,5,,3
293364,30-NOV-11,29-NOV-11,Gilberto Jose,,en,70.54.20.146,pmurtagh1@sympatico.ca,14147338,000000121567470,5,5,I can't think of anything,5
293365,30-NOV-11,29-NOV-11,Sayeeduddin,,en,50.101.255.74,terry.whitney@sympatico.ca,14149642,000000121555752,5,5,"I really can't come up with anything to be done better.  What I like was that your representative has the ability to target steps to resolve and not have me go over basic things that I already did before I called.  I appreciate this, I've got an IT tech background and our interaction reflected a good back and forth movement -- I completed all steps that he asked and we communicated clearly.  This is key with stepping through a technical issue.  Top marks for both reps I dealt with & thanks to them.",5
293366,30-NOV-11,29-NOV-11,Adnan,,en,174.89.70.59,carolyn.mason@sympatico.ca,14139184,000000121562844,5,5,My problem was handled extremely well and I have no problems. The service was excellent.,5
293367,30-NOV-11,29-NOV-11,Ramzi,,fr,206.47.168.77,gartigas@sympatico.ca,14141600,000000121576865,5,5,,4
293368,30-NOV-11,29-NOV-11,Edwin,,en,76.65.18.31,stanewmarch@sympatico.ca,14149230,000000121567665,5,5,?,5
293369,30-NOV-11,29-NOV-11,Cesar,,en,70.53.0.147,helron@bell.net,14142350,000000121573975,4,4,nothing it was fine as far as internet,4
293850,30-NOV-11,29-NOV-11,Tarek,,fr,74.12.229.65,jeanpierretremblay88@sympatico.ca,14143164,000000121575622,5,5,,5
293851,30-NOV-11,28-NOV-11,Pierre,,fr,76.66.204.172,m.bl@sympatico.ca,14131628,000000121540899,5,5,"Comme ce technicien l'a fait, les vrais spécifications, un langage clair et une compréhension du problème sans avoir peur de dire la vérité. Quelques jours avant nous avons placé un appel et un emmerdeur, menteur et hautain m'a fait perdre mon temps et nous étions prêt à quitter Bell. ",5
293852,30-NOV-11,29-NOV-11,Eduardo,,en,174.89.51.226,morellifamily@sympatico.ca,14146238,000000121577835,3,2,"Please be advised that the problem we're having has been on going and reoccurs at least 2 nights a week on a weekly bases. Sometimes we loss service for a few minutes, sometimes it's hours... we lost service on Friday November 25th at about 9:30 pm which is usually when it happens, Tuesday the 28th for most of the night and again last night.
 
I want someone to checkout these service interuptions and get back to me on why this is happen. Also, I believe we should get a credit for all the interuptions.
 
Patrick Morelli
",2
293853,30-NOV-11,22-NOV-11,Claudia,,en,174.89.242.152,supers1@sympatico.ca,14069384,000000121421442,3,2,The problem was only resolved after this last call when a tecnician replaced the outside phone wire.  There was too much guessing from the rep nd not enough indepth investigation.,4
293854,30-NOV-11,29-NOV-11,Seifeddine,,fr,67.71.169.151,raymond_hebert@sympatico.ca,14147642,000000121567414,4,5,,4
293855,30-NOV-11,29-NOV-11,Shawn,,en,184.145.65.38,rosiebonney@sympatico.ca,14148188,000000121554345,5,5,One of the issues could have been explained to me when I talked to the representative last time.,5
293856,30-NOV-11,29-NOV-11,Sushil,,en,69.157.227.216,lornefreeman@bell.net,14144932,000000121572803,5,5,,5
293857,30-NOV-11,26-NOV-11,Dorsaf,,fr,65.94.0.100,jeantrottier@sympatico.ca,14111932,000000121501498,1,1,,1
293858,30-NOV-11,18-OCT-11,Nelly,,en,65.95.212.171,mgsa@sympatico.ca,13673180,000000120640633,4,4,,4
293859,30-NOV-11,29-NOV-11,Oussema,,fr,184.144.145.177,roydarisse@sympatico.ca,14148232,000000121574999,5,5,,5
293860,30-NOV-11,27-OCT-11,Chandler,,en,174.89.128.96,binj@sympatico.ca,13778360,000000120854538,5,5,,5
293861,30-NOV-11,29-NOV-11,Amelia,,en,70.51.97.170,pvdmeer@sympatico.ca,14147432,000000121563895,5,5,,5
293862,30-NOV-11,21-NOV-11,Moez,,en,216.13.46.114,bardg@bell.net,14044766,000000121392194,4,4,Avoid making the mistake to begin with.  ,3
293863,30-NOV-11,28-NOV-11,Gloria,,en,70.30.18.247,etompkins@sympatico.ca,14127794,000000121537130,4,4,,4
293864,30-NOV-11,24-NOV-11,Ashfaq,,en,70.29.28.74,victoria.mcmurter@sympatico.ca,14095548,000000121472354,1,1,After talking to a very reponsive agent the connecton died.  Very annoying !,1
293865,30-NOV-11,25-NOV-11,Mohammed,,en,70.29.28.74,victoria.mcmurter@sympatico.ca,14095550,000000121472384,4,3,Agent was very informative - problem was not with bell but the agent helped with other issues and was able to cure a few glitches.,4
293866,30-NOV-11,30-NOV-11,Sajid,,en,69.157.61.216,gwm77@bell.net,14142150,000000121577949,1,1,Follow up on my previous calls - I was assured they would call me back with an answer. NO ONE HAS CALLED,1
293867,30-NOV-11,29-NOV-11,Arjuman,,en,184.147.200.246,cwwright@sympatico.ca,14139852,000000121566474,5,5,,4
293868,30-NOV-11,29-NOV-11,Moses,,en,174.95.47.111,tyrer@sympatico.ca,14150070,000000121566083,5,5,,5
293869,30-NOV-11,29-NOV-11,Abdulkarim,,en,184.144.48.35,lodge@sympatico.ca,14144894,000000121558867,4,4,Thankfully my problem was resolved satisfactorily before the battery ran out in my portable phone and it quit unexpectedly.  Sorry for the sudden cut-off.  ,4
293870,30-NOV-11,28-NOV-11,Gerardo,,en,174.95.146.236,dmrousson@sympatico.ca,14127298,000000121541716,4,4,,5
293871,30-NOV-11,29-NOV-11,Ali,,en,65.95.25.26,baxter.laura@sympatico.ca,14138396,000000121577207,5,5,,5
293872,30-NOV-11,29-NOV-11,Julie,,en,69.157.15.159,mtimur@sympatico.ca,14146356,000000121564004,3,4,"System delay, CSR could not proceed with the order quickly, asked for help, took some time, 10 min.",4
293873,30-NOV-11,28-NOV-11,Sondes,,fr,65.92.218.188,gilles.therien@sympatico.ca,14128582,000000121527898,2,2,"Ne pas couper la communication téléphonique avec le demandeur.
J'ai été coupé pendant la communication.",4
293874,30-NOV-11,28-NOV-11,Sondes,,fr,65.92.218.188,gilles.therien@sympatico.ca,14128580,000000121527925,5,4,,5
293875,30-NOV-11,27-NOV-11,Shinoj,,en,70.27.194.76,dsmith6835@bell.net,14118684,000000121519421,4,4,"I detected a bit of ""attitude"" in the representative. My problem was resolved by me rebotting my computer. I had tried this earlier but it didn't work.  It felt a bit like the rep was talking ""down"" to me during the last part of our conversation.   ",4
293876,30-NOV-11,26-NOV-11,Roshan,,en,64.231.97.244,jackandjean.saunders@sympatico.ca,14111746,000000121509057,5,4,,5
293877,30-NOV-11,26-NOV-11,Mohamed Ali,,fr,174.91.249.122,jpr.blais@sympatico.ca,14102004,000000121496122,5,5,,5
293878,30-NOV-11,29-NOV-11,Denis,,fr,67.68.56.54,amusic@sympatico.ca,14137814,000000121554055,4,5,,4
293879,30-NOV-11,26-NOV-11,Kevin,,en,174.88.1.21,bbc1492@bell.net,14109080,000000121498911,5,4,,4
293880,30-NOV-11,29-NOV-11,Raouf,,fr,174.91.249.122,jpr.blais@sympatico.ca,14143724,000000121574645,5,5,,5
293881,30-NOV-11,28-NOV-11,Khan,,en,64.229.99.191,paulandjenn@sympatico.ca,14133534,000000121527411,4,4,Some extra security tips for wi-fi perhaps. I feel as though I still have to search and see what was done from the Bell end.,2
293882,30-NOV-11,28-NOV-11,Dawood,,en,70.24.76.74,norberttapp@sympatico.ca,14133172,000000121542513,1,1,This representative again said he would send a modem but this was after waiting two weeks so our next call was to a customer service rep who transferred us to a technician in the Philipine who sent a service rep with a modem the following day,2
293883,30-NOV-11,28-NOV-11,Gabin,,en,184.144.40.153,marie.baird@sympatico.ca,14131904,000000121540132,4,4,I believe there no connections withe the others parties unless the customer ask for so please make sure the management must have conference calls and also the employees are very far away from Canada must talk and speak to the supervisors.. tkank you,5
293884,30-NOV-11,23-NOV-11,Romeo,,en,65.92.47.98,dietzraydevries@sympatico.ca,14074154,000000121431065,5,5,Romeo was excellent.  \pleasure to talk to and great to deal with.,5
293885,30-NOV-11,29-NOV-11,Adam,,en,184.148.132.178,sgodlewski@sympatico.ca,14148776,000000121569460,4,3,"Repaired service that had been down all day or on the recorded intro stating there is a failure in the area, at least give the estimated time of repair.  I called all day long waiting to get my service back.",4
293886,30-NOV-11,27-NOV-11,Temsu,,en,70.49.221.36,bnbnowo@sympatico.ca,14117712,000000121518891,4,4,,4
293887,29-NOV-11,28-NOV-11,Ivan,,en,76.69.16.252,rbeer@sympatico.ca,14134138,000000121533368,5,5,"You could have not made an error in billing in the first place; that way I wouldn't have had to call.",3
293888,29-NOV-11,24-NOV-11,Charles,,en,65.93.119.192,nima20@sympatico.ca,14092328,000000121463043,5,5,,5
294370,28-NOV-11,27-NOV-11,Sharmila,,fr,174.91.253.139,schamer.s@sympatico.ca,14122766,000000121520701,3,3,"It's ok, I didn't expect to have full staff working on Sunday night, so having someone follow up on Monday was ok.  I get that.  I don't want to work on a Sunday either....",4
294371,28-NOV-11,25-NOV-11,Mohamed,,fr,76.67.144.218,dianefontaine1@sympatico.ca,14099054,000000121494017,5,4,"Pour la question 4, je ne pense pas car j'ai toujours des problèmes avec la facturation. Bell offre un prix et ça dure 2 ou3 mois et ça augmente encore. Je dois téléphoner à chaque fois au département de loyauté ou multi-produits pour ajustement. On ne parle jamais à la même personne, alors c'est un éternel recommencement, c'est stressant et fatiguant. Pour le service de Mohammed, c'était excellent. Merci.",3
294372,28-NOV-11,27-NOV-11,Madhu,,en,206.172.185.200,marylea.burtt@sympatico.ca,14121220,000000121517317,4,4,,4
294373,28-NOV-11,25-NOV-11,Ashok,,en,74.15.206.73,johnlinda_1@sympatico.ca,14101900,000000121483894,5,4,"Nothing.  Ashok was very helpful and provided me with some leads that may help us to resolve the problem we are experiencing with the phone in our entrance lobby.  It's strange - when someone rings our apartment bell/code, it rings on my telephone and then our internet cuts out.  !!??",5
294374,28-NOV-11,26-NOV-11,Ashwini,,en,65.94.99.236,val.stlouis@sympatico.ca,14116468,000000121509377,5,5,,5
294375,28-NOV-11,24-NOV-11,Khaled,,en,208.97.70.195,lucille008@sympatico.ca,14090906,000000121460384,3,3,,5
294376,28-NOV-11,21-NOV-11,Vikram,,en,70.49.30.162,trewolla@sympatico.ca,14055744,000000121394867,4,1,IT TOOK TWO MORE PHONE CALLS AND ATECHNICIAN COMING TO MY HOUSE TO INSTALL A NEW MODEM . tHE PEOPLE i DEALT WITH WERE VERY WILLING TO GO THE EXTRA MILE ,5
294377,28-NOV-11,27-NOV-11,Aymen,,fr,174.92.169.128,belo@bell.net,14117612,000000121514938,1,1,"durant ma mon appel on m'a fait faire des exercice de débranché, rebranché, débranché, rebranché, débranché, rebranché 
alors que cà fait déjà 10 jours que je
débranche et rebranche le modem et par la suite fait un reboot de mon ordinateur. Des fois je dois m'y prendre de 3 à 4 fois avant d'avoir la connexion internet.  
J'en suis donc au même point et espère toujours que mon problème soit corrigé.  
Voulez-vous m'offrir un chausson avec ça!",
294378,28-NOV-11,24-NOV-11,Daniella,,en,174.91.29.100,scovez@sympatico.ca,14094166,000000121462394,5,5,,5
294379,28-NOV-11,27-NOV-11,Saadullah,,en,69.156.153.170,theshepsters@sympatico.ca,14123310,000000121514407,2,,"I requested an email that gave me the necessary information to reset my username and password but that didn't come right away despite a message indicating to check my email.  After calling and being put on hold, it finally arrived and I resolved the problem.  By the way, check your records - it wasn't Dave that called.",2
294380,28-NOV-11,27-NOV-11,Sarah,,en,69.157.58.93,jgadsby@bell.net,14119992,000000121515559,4,4,"My recent experience was fine, I just hope I won't have to call and ask why it hasn't happened because you often don't follow up on your end.",3
294381,28-NOV-11,27-NOV-11,Ibrahim,,fr,65.92.81.233,bibowell@sympatico.ca,14117658,000000121522945,5,5,Rien de plus.,5
294382,28-NOV-11,27-NOV-11,Balaji,,en,184.147.225.46,s.antonov@sympatico.ca,14122630,000000121522888,5,5,None,5
294383,28-NOV-11,25-NOV-11,Helmi,,fr,184.144.150.192,cayleydaoust@sympatico.ca,14097998,000000121492827,4,4,,5
294384,28-NOV-11,24-NOV-11,Md Jihed,,fr,69.157.179.173,j.tsirigotis@sympatico.ca,14088974,000000121465883,4,4,Réduire les frais sur ma facture existante,4
294385,28-NOV-11,27-NOV-11,Ajay,,en,70.31.13.252,ydamours@sympatico.ca,14123776,000000121512727,5,5,"Nothing; it was ideal",4
294386,28-NOV-11,23-NOV-11,Lamya,,fr,76.68.170.211,chabault@sympatico.ca,14073076,000000121428088,4,2,"Lamya était très patiente et elle a très bien répondu à ma demande mais le problème de connection internet n'a pas été résolu, j'ai dû rappeler en soirée, mais le représentant m'a plutôt offert de changer mon modem qui était désuet.",4
294387,28-NOV-11,27-NOV-11,Sarah,,en,174.93.69.156,mikelaycock@sympatico.ca,14121476,000000121519060,5,5,Nothing - service was excellent,5
294388,28-NOV-11,26-NOV-11,Med Hedi,,fr,184.144.231.170,eliane.denis@sympatico.ca,14110570,000000121510003,4,4,,4
294389,28-NOV-11,27-NOV-11,Haythem,,fr,70.52.49.154,ginette.rheault@sympatico.ca,14119274,000000121519977,3,5,,3
294390,28-NOV-11,27-NOV-11,Rodrigues,,en,174.88.172.157,martin.walt@sympatico.ca,14121182,000000121521719,5,5,,5
294391,28-NOV-11,22-NOV-11,Med Hedi,,fr,69.157.128.87,jedouan29@bell.net,14062684,000000121413469,4,4,,4
294392,28-NOV-11,26-NOV-11,Shelley,,en,64.229.10.70,greg.eck@sympatico.ca,14111274,000000121504552,3,1,"There should be a customer service contact that can deal with all the business that I have with Bell. I have home phone, internet and two cell phones, but have to get transferred to each department to deal with each separately. I think I do enough business with Bell to deserve better than that. Last month I visited a Bell store to upgrade to an iphone 4S. I was told my cell phone was on a contract, but that I could upgrade on Dec 20. I received a letter regarding Bell TV which was of interest to me. The Source said they would also provide a $200 in store credit which I could apply to the cost of the phone, but he said that I can't upgrade until February. I thought this was wrong, since I was previously told Dec 20. Shelly confirmed that I cannot upgrade until February. Needless to say I wasn't happy with this experience and wasting my time reviewing the upgrades. Since this was the case, I have decided to stay with Shaw (who also offered to upgrade my HDPVR and reduce the cost of my service, so there is no need for me to consider Bell TV)
This experience was no reflection on Shelley, who was quite polite and helpful. But she was just delivering the information that was in conflict to what I was told before. And that is what ticked me off and caused my disatifaction.
",1
294393,28-NOV-11,26-NOV-11,Kranti Bose,,en,69.159.16.221,myack@sympatico.ca,14114118,000000121500349,5,4,,4
294394,29-NOV-11,26-NOV-11,Med Hedi,,fr,67.70.135.42,legault0013@sympatico.ca,14112888,000000121505760,5,5,"RIEN,TOUT EST TRES BIEN.MERCI",5
294395,29-NOV-11,11-OCT-11,Ann,,en,70.29.13.104,a.merchant@bell.net,13573434,000000120475269,5,5,"If possible, implement a possible reminder with the ability to automatically add extra protection that would cover your impending overage. Possibility for a much higher client satisfaction rating.",4
294396,29-NOV-11,28-NOV-11,Martina,,en,174.95.128.174,cara.m@sympatico.ca,14125844,000000121537870,5,5,"Nothing!  Martina was so patient, courteous and knowledgeable. And she checked to be sure.  GREAT!",5
294397,29-NOV-11,28-NOV-11,Hassan,,en,70.49.106.19,c.suzuki@sympatico.ca,14125768,000000121535913,5,5,,5
294398,29-NOV-11,28-NOV-11,Mauricio,,en,70.49.238.160,kmcollen@sympatico.ca,14130812,000000121538316,5,5,found upload time for My Bell bell site to be slow.,5
294399,29-NOV-11,28-NOV-11,Reshma,,en,65.95.48.134,C_Tonello@sympatico.ca,14123992,000000121548092,5,5,"Nothing really, snag dealt with.",5
292825,28-NOV-11,25-NOV-11,Besma,,fr,69.156.171.98,jlanglois_2@sympatico.ca,14101694,000000121481970,4,4,,5
292826,29-NOV-11,23-NOV-11,Stephane,,fr,184.146.232.119,asaidi@sympatico.ca,14071904,000000121432326,4,4,donner plus d'intiative aux agents intervenant pour resoudre les problemes de client sans passer au superviseur,5
292827,29-NOV-11,25-NOV-11,Dinesh,,en,174.93.38.183,braveml@sympatico.ca,14097686,000000121472995,5,5,,4
292828,29-NOV-11,28-NOV-11,Mohamed,,fr,67.68.175.195,araymond000@sympatico.ca,14124884,000000121548463,5,5,TOUT ETAIT CORRECT MERCI BIEN EXPLIQUER,5
292829,29-NOV-11,28-NOV-11,Kristen,,en,70.31.122.223,kia.tan@sympatico.ca,14130746,000000121539102,4,5,Reduce waiting time.,5
292830,29-NOV-11,28-NOV-11,Andy,,en,69.159.72.158,eleary5@sympatico.ca,14127626,000000121533942,2,1,"Rather than send me to Microsoft, help me revert to Internet Explorer 7, which had unknown to me changed to 8 and was giving me problems, as I shouldn't have to pay for something I didn't do. Would still recommend Bell though, as in general I am happy with their service. ",5
292831,29-NOV-11,28-NOV-11,Gregorio,,en,74.15.82.33,brian.smith068@sympatico.ca,14125580,000000121532980,5,5,nothing,5
292832,29-NOV-11,28-NOV-11,Mohammed,,en,204.101.237.139,pullo@sympatico.ca,14133944,000000121550081,1,1,Myissueisnotresolved.,1
292833,29-NOV-11,26-NOV-11,Juan,,en,70.26.254.212,jada13@sympatico.ca,14111784,000000121510204,5,5,"The first person I had said I had to take my computer to Dell, I told her I had Bell as my Virus protector, she put me on to her supervisor who said the same thing and kept me on the phone 31.minutes on hold, they were both stupid then I got a person by the name of Juan and he was excellent, took all the information carefully and explained that in 24 hours I would get a representative, which I did, his name was ORI ... also excellent, if you would get more people like Juan and Ori who cares and solves the problem, you would have more people staying with Bell. I was ready to quit until the Juan and Ori.",4
292834,29-NOV-11,28-NOV-11,Carlos,,en,65.92.102.159,japetch@sympatico.ca,14129656,000000121526421,5,5,Done well -- Solved my problem -- Thanks!!,5
292835,29-NOV-11,28-NOV-11,Oscar,,en,74.14.22.157,maguiness@bell.net,14131734,000000121527988,5,5,I dont think Oscar could have done anything better.  He was of great assistance getting WIFI on my IPAD and was working with a client who was a complete duffer.,5
292836,29-NOV-11,28-NOV-11,Wajdi,,fr,67.68.253.63,jcfrappier@sympatico.ca,14129748,000000121529678,5,5,rien,5
292837,29-NOV-11,28-NOV-11,Denis,,en,70.27.59.37,june.moreira@sympatico.ca,14130462,000000121527173,5,5,,5
292838,29-NOV-11,27-NOV-11,Chenrup,,en,70.50.35.23,catherine.wagner@sympatico.ca,14117972,000000121522016,5,2,nothing. the problem was a new one to the representative.,4
292839,29-NOV-11,28-NOV-11,Dennis,,en,184.147.227.50,marvyncarmen@sympatico.ca,14132106,000000121530524,5,5,,5
292840,29-NOV-11,28-NOV-11,Christianne,,en,69.158.64.8,glwade@sympatico.ca,14128674,000000121526808,3,3,"A week ago I had simply asked Bell what they could do to lower my monthly charges.  The answer was their statement that they would lower my monthly charges, which made me happy.  In fact, they actually raised them $22!  So I had to phone back, got some lip by a Bell guy who told me in his ignorance that Bell's Loyalty program did not have to do with money.  Finally I got a guy who told me that Bell had not actually reduced my bill as it should have, but promised to do so.  I guess the jury is out on that one till I see that he actually did as he promised. Am I happy about Bell?  Think about it.
L.G.Wade in Ottawa",3
292841,29-NOV-11,28-NOV-11,Danny,,en,70.53.229.89,kgkramer@sympatico.ca,14130714,000000121542016,3,1,I don't know.,3
292842,29-NOV-11,28-NOV-11,Sahbi,,fr,70.29.221.67,paul.oullet@sympatico.ca,14133506,000000121530708,4,1,"D'abord, il se nommait Henri 272960.
J'ouvre mon ordi ce matin et le même problème est encore là.

",4
292843,29-NOV-11,28-NOV-11,Padala,,en,76.71.184.178,camosin@bell.net,14125828,000000121532122,4,4,Nothing,5
292844,29-NOV-11,28-NOV-11,Carlos,,en,76.64.214.191,grantfam3@sympatico.ca,14128774,000000121539096,5,5,,5
292845,29-NOV-11,28-NOV-11,Nathan,,en,207.219.69.172,hasibk@bell.net,14128998,000000121540504,4,5,,4
292846,29-NOV-11,27-NOV-11,Priyanka,,en,74.14.95.127,sadinelle@sympatico.ca,14122658,000000121513714,5,5,,5
292847,29-NOV-11,28-NOV-11,Imen,,fr,67.71.69.85,bricle@sympatico.ca,14125590,000000121527283,3,5,,3
292848,29-NOV-11,28-NOV-11,Samia,,en,70.48.70.155,lou.villeneuve@sympatico.ca,14131444,000000121528121,5,4,,4
292849,29-NOV-11,26-NOV-11,Venkatesh,,en,184.145.92.189,lyarmouth@bell.net,14113156,000000121497147,5,4,,4
292850,29-NOV-11,28-NOV-11,Roy,,en,64.231.19.35,d.w.w@sympatico.ca,14126632,000000121537051,1,1,"I should be able to get a new modem w/o making 6 calls over 5 weeks, especially when u r so quick to send me a kit 5 weeks ago asking me to return my old modem with the threat of a $75 fine. 
I've been lied to and mislead by your marketing people over the years as can be verified on your recored lines. As a 40 year client of Bell, I can assure you I'm looking to release myself of the any ties with your company. ",1
292851,29-NOV-11,28-NOV-11,Tanya,,en,207.162.58.3,wlalchan@sympatico.ca,14136702,000000121530077,5,4,all was well.,5
292852,29-NOV-11,28-NOV-11,Sana,,en,76.66.235.138,thebrownbear@bell.net,14136078,000000121550017,5,4,,5
292853,29-NOV-11,28-NOV-11,Osman,,fr,68.67.33.222,step.martin@bell.net,14135638,000000121525822,4,5,l'élocution de la langue française a revoir certaine difficulté a le comprendre.,5
292854,29-NOV-11,28-NOV-11,Maria,,en,206.172.0.205,ajmb.robb@sympatico.ca,14124428,000000121524495,2,2,"Improve the high speed service to my house, stop trying to get away with downgrading my service, get out and fix the line.",4
292855,29-NOV-11,28-NOV-11,Andrew,,en,74.14.0.13,margaret.payne@sympatico.ca,14131862,000000121530440,4,2,Andrew was excellent except that he gave me mis-information re wimax. ,4
292856,29-NOV-11,28-NOV-11,Nadia,,en,74.14.163.65,gcoul@sympatico.ca,14128450,000000121528929,4,4,,4
292857,29-NOV-11,28-NOV-11,Edwin,,en,64.228.211.39,merrill.bogart@sympatico.ca,14132392,000000121536853,5,5,,5
292858,29-NOV-11,26-NOV-11,Sajid,,en,184.147.20.80,4.gears@sympatico.ca,14108162,000000121510476,4,4,,3
292859,29-NOV-11,28-NOV-11,Carlton,,en,76.65.16.211,calvin.burkart@sympatico.ca,14125816,000000121551302,5,5,,4
292860,29-NOV-11,21-NOV-11,Wajdi,,fr,76.67.146.76,batoche@sympatico.ca,14044798,000000121379908,1,1,être plus compétent.,2
292861,29-NOV-11,27-NOV-11,Abdul,,en,65.95.1.12,sherrill4@sympatico.ca,14122860,000000121522351,4,4,,3
292862,29-NOV-11,28-NOV-11,Nizar,,fr,184.151.127.136,bmallette@sympatico.ca,14125432,000000121547998,3,3,Baisser les prix de vos services,3
293370,28-NOV-11,27-NOV-11,Yara,,en,70.31.120.41,grg1@sympatico.ca,14119388,000000121522438,5,5,"representative very knowledgeable,Yara was very courteous and helpful
can't think of any improvements to consider",5
293371,28-NOV-11,27-NOV-11,Luis,,en,64.229.9.200,carson.mcintosh@sympatico.ca,14117964,000000121520677,4,4,keep the cost down. we are being nickled and dimed ny you....,
293372,28-NOV-11,27-NOV-11,James,,en,50.101.166.198,blgth001@sympatico.ca,14117696,000000121520675,5,5,,5
293373,28-NOV-11,27-NOV-11,Ahmed,,en,50.101.146.106,ltorek@bell.net,14120890,000000121518352,5,5,absolutely  nothing !  great service,5
293374,28-NOV-11,07-NOV-11,Kevin,,fr,174.95.224.100,jeanpierre.landry@sympatico.ca,13897434,000000121070444,1,1,Oui...simplement en vous en tenant à ce qui avait été conclu par téléphone.,1
293375,28-NOV-11,27-NOV-11,Kevin,,en,64.231.13.108,weldonwestlake@sympatico.ca,14123642,000000121522966,5,5,,5
293376,28-NOV-11,23-NOV-11,Benjamin,,en,76.68.112.5,shsmyth@sympatico.ca,14082230,000000121441076,4,3,,4
293377,28-NOV-11,27-NOV-11,Karingula,,en,184.144.77.109,joy.campbell096@sympatico.ca,14120186,000000121521647,5,4,"Sometimes have difficulty understanding
your representatives.  English is not
the best, but otherwise service is very
good.",5
293378,28-NOV-11,25-NOV-11,Gustavo,,en,70.26.57.197,ericci54@bell.net,14099562,000000121484194,5,5,"Gustavo was very helpful, good sense of humour, polite and considerate, positive experience. While my family and I have been with bell for over 50 yrs. I want to remain with bell but i am conscious of my expenses and look to services to reduce my costs. Bell and other companies may have to acknowledge this in order to keep their customers. That is why I switched from Rogers to Bell for internet service. By the way I have a great slogan for Bell if anyone is interested. LR",5
293379,28-NOV-11,23-NOV-11,Asma,,fr,70.29.220.15,paul.oullet@sympatico.ca,14080558,000000121429332,5,1,"Mon problème devait être résolu dans les 72 heures.Nous sommes le 28-11 et ce n'est pas encore résolu.
Je vais être obligé de rappeler encore une fois ce matin. Si on ne peut résoudre le problème, ma satisfaction envers Bell sera diminué.  ",3
293380,28-NOV-11,27-NOV-11,Luc,,fr,174.94.91.150,louise1.pomerleau@sympatico.ca,14120864,000000121518977,5,4,Rien de mieux.Si j'ai encore le meme problème je vais téléphoner plus vite cette fois ci,5
293381,28-NOV-11,27-NOV-11,Luc,,en,69.158.118.111,aa.robertson@sympatico.ca,14117102,000000121518454,5,5,Have Bell stop changing our password,4
293382,28-NOV-11,26-NOV-11,Divya,,en,69.157.65.91,garmingal@bell.net,14110994,000000121507313,5,5,get rid of EMILY the automated voice and the ads that we have to listen to prior to getting to an agent,4
293383,28-NOV-11,27-NOV-11,Basho,,en,70.27.52.125,thmio@sympatico.ca,14123320,000000121522870,5,5,,5
293384,28-NOV-11,25-NOV-11,Sannie Lou,,en,70.51.33.78,afred@sympatico.ca,14096494,000000121481925,4,5,Sannie Lou did very well thankyou Sannie Lou,5
293385,28-NOV-11,27-NOV-11,Rowena,,en,65.95.141.170,robert_long@sympatico.ca,14122480,000000121520667,3,5,"When ONLY reporting a payment on an account, not requesting any information or changes, personally I feel a 5 minute (yes, I timed it...) questionnaire about every aspect of information on my account for ""security verification"" was ludicrous. 
It seems this verification process can vary greatly from one associate to the next. Further investigation into these training practices would help.",
293386,28-NOV-11,27-NOV-11,Ronalie,,en,192.139.187.201,AlteredPerspectives@bell.net,14116938,000000121515219,4,5,"Until the credit appears on my bill, I can't confirm that the service call was a success.  You have made promises in the past but not followed through. ",4
293387,28-NOV-11,27-NOV-11,Skander,,fr,65.92.39.97,godanygo@bell.net,14119318,000000121515118,5,5,,5
293388,28-NOV-11,26-NOV-11,Afroze,,en,70.31.184.9,barith@bell.net,14109064,000000121500065,4,3,have some one who speaks english would help,4
293389,28-NOV-11,27-NOV-11,Anis,,fr,184.148.252.29,corriveau.roger@sympatico.ca,14118216,000000121517245,3,4,"Le préposé a répondu à ma demande mais il a fallu que mon appel lui soit transféré. J'ai donc du expliquer ma demande à deux reprises avant d'obtenir satisfaction.
J'avais demandé au système de me mettre en contact avec un préposé à la facture unique, cependant c'est à un responsable du service internet que je devais m'adresser. On ne tombe presque jamais du premier coup sur la bonne personne et il faut alors raconter 2 ou 3 fois la même chose à chaque fois que l'appel est transféré. Ceci est l'inconvénient principal lors d'un appel au service à la clientèle de Bell.",3
293390,28-NOV-11,20-NOV-11,Bob,,en,70.52.156.55,bobdebjones@sympatico.ca,14037172,000000121359294,2,3,Everytime there is a problem it is with the modem. So I bought my own moden and called to cancell our rental of your modem.  I was informed that I could not cancell your modem but needed that charge to continue your internet service.  I'm not happy with having to replace modens every year.  Every computor person I talk to says that they have never had to replace thier modem.  Oddly enough they DO NOT have Bell as thier ISP. The service people are difficult to understand due to thick accents.  With all your services taken into concideration I would not recomend your service to anyone.  My wife and I are looking into switching ISP.,1
293391,28-NOV-11,27-NOV-11,Mokhles,,fr,184.151.115.116,blais.jojo@sympatico.ca,14117688,000000121516844,3,4,"Que le representant soit plus a l'ecoute, le probleme aurait pu être resolu en 15 minutes au lieu de 80 minutes. Tres frustrant!  Je saurai si la situation est vraiment resolu lorsque je recevrai ma prochaine facturation.",3
293392,28-NOV-11,27-NOV-11,Methil,,en,76.67.11.97,peterjackson@sympatico.ca,14121984,000000121520077,4,3,web-site was down so that together we could not finish the job...the representative was superb but he was not backed up by access to the web-site needed to create a new e-mail address!,4
293393,28-NOV-11,27-NOV-11,Marta,,en,70.27.129.167,davlau@sympatico.ca,14118404,000000121517366,5,5,,5
293394,28-NOV-11,26-NOV-11,Gustavo,,en,65.92.78.217,geigel@sympatico.ca,14111040,000000121498351,5,5,nothing that i can think at the moment,5
293395,28-NOV-11,26-NOV-11,Amadou,,en,174.88.24.191,dtmsorbara@sympatico.ca,14110472,000000121507912,2,3,Explain fully all hidden  fees,1
293396,29-NOV-11,28-NOV-11,Kat,,en,174.92.139.46,davilla@sympatico.ca,14126922,000000121547576,2,2,can hardly understand what the customer service are saying. I alsways ask her to repeat.,2
293397,30-NOV-11,29-NOV-11,Suresh,,en,74.15.98.220,thesilmsers@bell.net,14149758,000000121573365,5,5,THIS PARTICULAR phone rep (Jennifer) was totally helpful and informative!  We have had many problem issues since we first switched over and she helped a great deal.  Still have some issues though that we aren't happy with.,3
293398,30-NOV-11,25-NOV-11,Eric,,en,70.51.130.23,margmcmillan@bell.net,14103438,000000121478185,5,5,no nothing,5
293399,30-NOV-11,29-NOV-11,Luis,,en,76.69.54.151,glen.june@sympatico.ca,14141872,000000121552901,5,5,"It was beautifully handled, I could not have asked for any better service.",5
293889,29-NOV-11,28-NOV-11,Abbey,,en,70.55.213.108,ambrose.lam090@sympatico.ca,14124622,000000121524436,5,5,,5
293890,29-NOV-11,26-NOV-11,Abdul,,en,76.65.16.144,siva6000@sympatico.ca,14115802,000000121507769,5,5,,5
293891,29-NOV-11,28-NOV-11,Krishnan,,en,70.27.99.254,noelmccormack@sympatico.ca,14133160,000000121539138,1,3,"i should not have to repeat my phone number and name with each handoff
that information is provided right at the start of the call",3
293892,29-NOV-11,28-NOV-11,Moez,,fr,76.64.250.195,renebaribault@sympatico.ca,14134246,000000121546020,5,5,rien,5
293893,29-NOV-11,28-NOV-11,Susan,,en,76.64.43.94,abraham5@sympatico.ca,14124296,000000121534210,3,1,"The customer rep, Susan, served my husband very well within the parmeters of Bell's policies.  That said, the policy is a farce!  Several months ago my husband switched our internet to Fibe 6.  No problem you gladly took our (his) money.  He ordered the basic 25 GB package plus $10 more for 80 GB of extra coverage. Yesterday, my husband went to reduce the 80 GB coverage to 40 GB, but he couldn't because he is not the person to whom the account is registered.  When he asked why Bell would allow him to increase the coverage for our family but not reduce it, he was told that this policy is to prevent ""messy situations.""  Then he was given the example of a divorce case where a disgruntled spouse could cancel the internet on the other person.  We understand this.  However, according to your current policy a disgruntled spouse could puchace a very extravagent package, leaving the remaining spouse a huge unwanted bill.  My point-- your policy is NOT there to protect your customers but to protect your own income.  If a person can't cancel a package, then that person shouldn't be allowed to add to it either.  The fact that I can only do one and not the other is proof that Bell comes first, not the customer.   Susan was great.  Bell sucks!  I have not recommended it to anyone in the last 3 years. ",2
293894,29-NOV-11,28-NOV-11,Chuck,,en,69.158.172.91,hcruttenden@sympatico.ca,14129020,000000121551347,5,5,"Not a thing. I was extremely impressed by the quick, courteous and professional competence.",5
293895,29-NOV-11,28-NOV-11,Mohamed,,fr,70.26.181.13,ben40@sympatico.ca,14125252,000000121540020,5,4,,4
293896,29-NOV-11,27-NOV-11,Ronald,,en,70.49.236.202,james.tiller073@sympatico.ca,14119796,000000121518776,5,5,,5
293897,29-NOV-11,28-NOV-11,Sylvie,,en,76.64.196.243,gmosher@sympatico.ca,14128694,000000121524369,5,3,everything you did was good!!! Thank you!!!!,5
293898,29-NOV-11,28-NOV-11,Mary ruksana,,en,65.95.154.27,moreenwright@bell.net,14132832,000000121526240,5,5,"Mary made this a perfect experience.
I comended her on her knowledge and patience!",5
293899,30-NOV-11,29-NOV-11,Moses,,en,76.67.88.231,iee1@bell.net,14142588,000000121554180,1,1,"You realy have ignort, stupied people work for you, who the right hand does not know what teh left hand is doing!

I have request the to fix an email issue for over 6 months, and it has not been done,",1
293900,30-NOV-11,14-NOV-11,Elijah,,en,69.158.78.103,jillbabcock@sympatico.ca,13971008,000000121230231,5,5,,5
293901,30-NOV-11,29-NOV-11,Irfan,,en,70.49.230.70,carbonh2o@sympatico.ca,14139100,000000121571290,4,4,quality control on equipment being sent to customers,4
293902,30-NOV-11,29-NOV-11,Wissem,,fr,70.54.154.76,bastien.laure@sympatico.ca,14138388,000000121574849,2,2,Trouver ce qui bloquait ma boîte de réception.,3
293903,30-NOV-11,29-NOV-11,Taoufik,,fr,70.54.154.76,bastien.laure@sympatico.ca,14138390,000000121577242,5,5,Il a trouvé ce qui bloquait ma boîte de réception,5
293904,30-NOV-11,29-NOV-11,Sarry,,en,70.54.80.51,darjon@sympatico.ca,14140060,000000121566797,4,5,"Rep needed to interact more while download was happening.  I had to seek reassurance that there was someone on the line at one juncture.  It is not necessay to be a chatty cathy, but a throat clearing or paper shuffling trumps complete silence.  Overall I feel customer service at Bell has improved by leaps and bounds over the past eighteen months or so.",4
293905,30-NOV-11,29-NOV-11,Steph,,en,69.158.0.23,larry.ryhorski@sympatico.ca,14144472,000000121554957,3,4,"Nothing - However bell has arbitrarily increased my internet rate and box rental without discussion or an provide answers to my inquiries. Therefore as a long time bell customer, internet, home phone and 4 cell phones I am, now actively looking to change services if I do not receive  a reversal of charges and the situation rectified - For that reason and the poor customer service response, I would NOT recommend Bell to anyone at this time. This has nothing to do with Steph on Nov.29/11 - Thank You",1
293906,30-NOV-11,29-NOV-11,Pierre,,fr,67.71.183.174,trempe.carole@sympatico.ca,14149984,000000121568626,5,5,,5
293907,30-NOV-11,29-NOV-11,Cristobal,,en,184.147.37.227,dandjcobbold@sympatico.ca,14139958,000000121561866,4,4,na,4
293908,30-NOV-11,29-NOV-11,Abdelhakim,,fr,184.145.156.32,marie-violaine.ponte@sympatico.ca,14145410,000000121577181,1,1,"Ça fait des années que je paie chaque mois pour le service entretien pc et aujourd'hui j'avais deux problèmes et aucun n'a été réglé. (1- je ne pouvais pas contacter un conseiller par l'entremise du site internet, ça disait que mon numéro b1 était invalide 2- j'avais un problème de mise à jour dans itunes qui me disait que ma connexion échouait, ce qui est faux, et ce qu'on m'a dit de faire n'a pas fonctionné, sans me proposer d'autres solutions).",1
293909,30-NOV-11,29-NOV-11,Lahouari,,fr,70.51.45.127,ryterernest@sympatico.ca,14148318,000000121562274,5,5,,5
293910,30-NOV-11,29-NOV-11,Dinesh,,en,70.48.75.43,josephcourchesne@bell.net,14143676,000000121566345,1,1,for your technitian to stay on the line and not cut me off and for your tech to talk english,4
293911,30-NOV-11,29-NOV-11,Halima,,en,69.156.60.128,tommy.gentile@sympatico.ca,14149894,000000121568098,5,5,"can't think of anything right now, rushed for time",5
293912,30-NOV-11,29-NOV-11,Elijah,,en,76.64.125.139,d__sirard8@sympatico.ca,14139892,000000121562681,5,5,Nothing. Elijah was efficient and diligent in resolving my internet problems. New filters are on the way to alleviate the problem in the future.,5
293913,30-NOV-11,27-NOV-11,Stephane,,en,64.228.93.140,bsalt@sympatico.ca,14117834,000000121516313,4,5,Less time on hold,4
293914,30-NOV-11,29-NOV-11,Mhamed Chekib,,fr,76.69.176.159,rochsaillant@sympatico.ca,14148060,000000121567765,3,4,"mieux comprendre mon besoin.
",3
293915,30-NOV-11,29-NOV-11,Ilona,,en,184.151.63.195,dianeandjoseph.mollica@sympatico.ca,14140492,000000121564401,5,5,No thing else. John was patient & very helpful.I'm glad I stayed with Bell!,5
293916,30-NOV-11,29-NOV-11,Ashwini,,en,174.95.134.176,ewoolridge@sympatico.ca,14141156,000000121556256,5,4,none,4
293917,30-NOV-11,29-NOV-11,Abdelalim,,fr,24.203.15.253,alain.guerette@sympatico.ca,14137594,000000121571092,5,5,Rien de plus,4
293918,30-NOV-11,29-NOV-11,Danielle,,en,184.147.38.35,shirley.limoges@sympatico.ca,14148912,000000121553909,2,1,,
294400,28-NOV-11,27-NOV-11,Selim,,fr,65.92.39.97,godanygo@bell.net,14119316,000000121523134,5,5,,5
294401,28-NOV-11,27-NOV-11,Abdul,,en,70.48.68.191,schiltdaam@sympatico.ca,14122771,000000121519313,5,5,"It was very good The man was polite and
was helpful, and patient,we are seniors
and don't much about a computer.
He did a great job. Thank You G.S.
",5
294402,28-NOV-11,27-NOV-11,William,,en,65.93.68.238,jshafir@sympatico.ca,14120240,000000121523380,5,5,,5
294403,28-NOV-11,27-NOV-11,Nikitha,,en,76.64.213.10,jpwaters@sympatico.ca,14120210,000000121518538,4,4,,4
294404,28-NOV-11,27-NOV-11,David,,en,70.51.153.82,reg.barber@sympatico.ca,14122306,000000121520487,5,5,"Since everything was done most satisfactory, nothing more was needed",5
294405,28-NOV-11,26-NOV-11,Asir raja,,en,70.31.55.89,darmar11@sympatico.ca,14110058,000000121510514,5,5,,5
294406,28-NOV-11,27-NOV-11,Taha,,fr,70.27.236.177,lilla.archambault@sympatico.ca,14120742,000000121521314,1,1,"
je n'ai pas apprecie' l'attitude 
du technicien qui m'as repondu, il aurait pu m'aider plus que ce qu'il a fait.
je suis une cliente tres desapointe'.
merci.
lilla archambault",2
294407,28-NOV-11,25-NOV-11,Ashok,,en,206.172.78.66,mjlawr@sympatico.ca,14104160,000000121484183,4,1,,2
294408,29-NOV-11,28-NOV-11,Robby,,en,174.95.195.134,gray38@sympatico.ca,14128780,000000121550840,5,5,,5
294409,29-NOV-11,27-NOV-11,Wayne,,en,70.31.82.252,eric.wrate@sympatico.ca,14118856,000000121516784,5,5,Wayne did a great job,5
294410,29-NOV-11,18-OCT-10,Hemadri,,en,70.50.178.67,philipcarter@bell.net,9633867,000000112160821,5,4,"got to find out my code


















1",5
294411,29-NOV-11,20-NOV-11,Ajay,,en,76.64.57.209,william.barber054@sympatico.ca,14043312,000000121358617,1,1,With computer problems should it take over 2 days to correct a minor problem?,3
294412,29-NOV-11,28-NOV-11,Seifallah,,fr,65.93.157.83,jafr@bell.net,14129556,000000121531751,4,5,"J'avais 2 problêmes, le premier une sur facturation de 11$ POUR UTILISATION iNTERNET DU MOIS D,OCTOBRE.  J'ai obtenu un crédit sur mon prochain compte.  Le duxième un peu plus complexe.  J'ai vue sur votre site Internet le téléphone Vtech DS621-2 à 89,95$, j'ai téléphoné à la Boutique Belle de la Gualerie Joliette et l'employé m'as confirmé qu'il l'avait en magasin, je sui aie demandé si le prix est bien 89,95$ et il a dit ""Oui"".  Je me suis rendu à la Boutique et un employé m'as dit qu'il avait le téléphone et le prix était de 129,95$.  Il m'as dit que le prix de 89,95$ ÉTAIT SEULEMENT POUR LES COMMANDES INTERNET.  Vous omprendrez que j'était pas tout a fait de bonne humeur pour avoir perdue 1 heure de  trajet, le coôut de l'essence eet pour finalement le ommander par Internet.  Il n'est pas logique d'avoir un prix à 150% plus cher que le prix sur votre site Internet.  Aucune référence à la différence de prix entre Internet et Boutique Bell.  Pourquoi?  Vous offrez l'outil pour trouver les Boutiques sur votre site Internet, pourquoi si les prix sont différents.  L'employé a qui j'ai parlé au téléphone pour le 1 ier problême ne savait pas quoi me dire et il m'as dis qu'il ferait un dépôt de plainte.  J'attend de vois nouvelles à: jafr@bell.net  MERCI",5
294413,29-NOV-11,18-NOV-11,David,,fr,69.156.87.199,p.d.a@sympatico.ca,14023206,000000121328507,5,5,,5
294414,29-NOV-11,27-NOV-11,Badreddine,,fr,174.92.192.182,paubedard@sympatico.ca,14121912,000000121516337,5,5,,4
294415,29-NOV-11,26-NOV-11,Mudilyar,,en,67.71.7.165,susanmcgregor@sympatico.ca,14116078,000000121509710,5,5,,4
294416,29-NOV-11,28-NOV-11,Saifuddin,,en,70.29.109.10,carson.knox@sympatico.ca,14125902,000000121551560,5,5,"See that he called back when he said he would, which was very late at night, and I waited, but fortunately a friend called from the western part of our country and was able to help solve the problem. ",4
294417,29-NOV-11,29-NOV-11,Mohamed,,fr,70.53.147.183,tgentes@sympatico.ca,14136052,000000121552351,5,5,tout a été fait,5
294418,29-NOV-11,28-NOV-11,Mohamed,,fr,70.52.11.94,mpfavreau@sympatico.ca,14132860,000000121530160,5,5,"Ça va, je suis satisfaite",5
294419,30-NOV-11,26-NOV-11,Diego,,en,65.6.206.162,cbartkiw@sympatico.ca,14109522,000000121507133,5,5,,4
294420,30-NOV-11,29-NOV-11,Imran,,en,65.95.103.201,pratt_37@sympatico.ca,14147384,000000121563573,5,5,,5
294421,30-NOV-11,26-NOV-11,Ganesh,,en,65.93.104.42,tidley.gall@sympatico.ca,14116288,000000121496461,1,1,Provided what we needed and not mis place the order as we found out by contacting the provider a second time when the first time the fix was not received as promised.,1
294422,30-NOV-11,11-NOV-11,Ali,,en,184.144.73.214,rebeccamm09@sympatico.ca,13948802,000000121179523,4,3,"Your people were all terrific, bar none.

BUT>the problem keeps recurring. Every time I turn on my computer I have to reconnect to the net.  >That should not be happening.  Occasionally when the modem does not connect my computer connects via wireless service. HOW does that work??? I was told the wireless would be down if the modem were.

I am paying a great deal of money every month for service that was promised to be rather speedier and more consistent than what I am getting.  

>>>I really want to hear from you people with an alternate proposal or I may have to find another ISP.  Please note that I have been a client of yours for over a decade.  I have two phone lines because you so completely messed up last time, when we tried to switch everything over to my main line so that I could get rid of the other line.  I am NOT HAPPY right now.  Again - nothing to do with your people, who are courteous and well-trained and helpful. So.  Kindly put your thoughts together as to how you can rationalize and combine my land lines and internet service.  I now am a senior, to boot, which means that every penny I spend has to be justified.


DAISY MORANT - though the internet account is in my daughter's name I have always been the payor.",3
294423,30-NOV-11,29-NOV-11,Jordan,,en,207.164.79.42,lormik@sympatico.ca,14144930,000000121566540,1,1,"We've been with bell internet for many years with unlimited internet although we really don't use it.  The price has increased drastically for what type of internet service we get and what it is used for over the past few years.  Now  we ask about discounts for existing customers and you tell us that you don't honour grandfathered accounts with unlimited internet anymore but you get all excited to tell us what type of internet we now qualify for our usage.  Also the price you offer is the exact same with what we have now; oh did I mention it's magically gone up like $10 a month now.  My advice is that you should care more about keeping your old, existing, reliable customers who really don't want to change services but will be going elsewhere.  Also you should give existing customers a better price on mobile internet.  It is so overpriced compared to other carriers such as Mobilicity, we will be looking into changing that too.   ",1
294424,30-NOV-11,28-NOV-11,Danielle,,en,184.144.143.111,kalim@sympatico.ca,14130510,000000121549002,4,3,Getting to talk to the right representative faster: I had to go through 3 representatives to reach Danielle.,4
292863,28-NOV-11,25-NOV-11,Mohd,,en,184.146.157.96,fred.hilker@sympatico.ca,14099930,000000121476679,2,1,"I have outlined below the series of events that led up to the call. 
The first contact through On Line Chat was on Wednesday at around noon.  The original Tech looked at the issue and escalated the matter.  We received a call as he said we would and upon speaking with the Service people they said that there was an issue outside of the home and they would schedule a Technician to come visit for Nov 25. The Tech came on Friday, Nov. 25th found an issue in the box on the street, he did not believe that it was the cause of the  current problem.  He repaired the problem and he called Tech Support but it was not at 11:33 am it was more like 10:00 am.  This agent did not listen to the problem, all he wanted to do was confirm the settings on our computer - which we did together, then he wanted to take remote control of computer to check them himself... obviously didn't believe me... and he found that everything was okay and he then declared that the problem was fixed.... because he sent a test email and it was received okay.  All the time he did this the Technician was standing with me as we were using his phone. I do not believe the issue has been resolved but I will know for sure today around 12 noon which is the time of the day that the issue occurs.
I am not pleased and I am seriously considering looking for other options.
What could have been done better was to have someone on the phone that could address the real problem and not look at the basic issue of making sure the set up was correct.",2
292864,28-NOV-11,27-NOV-11,Salvador,,en,70.26.119.106,wilsongd@sympatico.ca,14123700,000000121513622,5,5,The service was excellent. No change was necessary.,5
292865,28-NOV-11,27-NOV-11,Mir,,en,184.145.83.129,mgholland@sympatico.ca,14121384,000000121512728,4,5,Having someone who I could easily understand.  I have trouble with accents and had to keep asking to have him repeat himself.,5
292866,28-NOV-11,26-NOV-11,Oussema,,fr,70.26.211.205,angele.pintal@sympatico.ca,14108780,000000121506348,5,5,Solution adéquate au probleme soumis.,5
292867,28-NOV-11,24-NOV-11,Bochra,,fr,69.159.130.39,gaetane.simard@sympatico.ca,14087938,000000121453589,1,1,j`avais mentionné que je n`avais pas accès a ma boite de réception windows live messenger et que celle-ci avait été probablement piratée...on a transféré ma demande à la sécurité qui devait me rappeler pour me donner un nouveau mot de passe d`accès - aucun appel - lundi le 28 j`ai rappelé bell pour me laisser savoir qu`on m`avait envoyé mon nouveau mot de passe dans ma boite de réception...comment voulez-vous que je sache mon nouveau mot de passe alors que je n`ai pas accès à ma boite de réception ???c`est bon hein ?,3
292868,28-NOV-11,25-NOV-11,Chad,,en,70.30.86.70,gailbolubash@sympatico.ca,14100024,000000121479448,5,5,,4
292869,28-NOV-11,27-NOV-11,Deepthi,,en,65.92.47.128,midmilo@sympatico.ca,14121464,000000121521406,5,5,,4
292870,28-NOV-11,26-NOV-11,Kathy,,en,64.228.91.47,doris.estie@sympatico.ca,14110404,000000121511437,5,5,,5
292871,28-NOV-11,18-NOV-11,Salvador,,en,70.53.26.214,harold.rode@sympatico.ca,14018612,000000121335164,2,2,The advice I received resulted in my computer becoming infected.,2
292872,28-NOV-11,25-NOV-11,Victoria,,fr,76.71.224.34,robert.francois@bell.net,14105724,000000121493785,4,4,,5
292873,28-NOV-11,25-NOV-11,Sana,,fr,67.71.117.210,denis.harvey2@sympatico.ca,14098944,000000121485952,4,5,"rien tout semble bien 
merci",5
292874,28-NOV-11,27-NOV-11,Danny,,en,76.69.37.169,dramafille@sympatico.ca,14118661,000000121515492,1,1,"Fix the problem. My wireless internet is still hit or miss - it works for 30 seconds and then i lose the connection. I've never had this problem before. Someone called to tell me it was fixed yesterday afternoon, but I'm still having the exact same problem.",2
292875,28-NOV-11,25-NOV-11,Amy,,en,74.15.53.118,gillian.jagasia@sympatico.ca,14100300,000000121489554,2,1,Your representive called me. I told her I had switched to Rogers for our TV and because I could nor receive a Wi-Fi modem from bell I would be moving our service to Rogers. She said she would transfer the call to have the issue fixed. Waited on the line and eventually hang up as there was just dead air. I have been a Bell customer since 1968 ,2
292876,28-NOV-11,27-NOV-11,Bilel,,fr,74.12.227.198,marc.andree.couture@sympatico.ca,14121088,000000121521852,4,4,,4
292877,28-NOV-11,26-NOV-11,Saifuddin,,en,174.88.9.181,ruthsmith@bell.net,14115368,000000121507168,4,5,,4
292878,28-NOV-11,27-NOV-11,Padala,,en,70.29.29.56,rantandrave@sympatico.ca,14122212,000000121519091,3,2,Active listening on the part of your CSRs would help. Not assuming the question would help.,2
292879,28-NOV-11,27-NOV-11,Stephen,,en,74.14.181.8,ftaya@bell.net,14119104,000000121520221,5,5,,1
292880,28-NOV-11,27-NOV-11,Omar,,en,76.69.5.142,sfiore@bell.net,14122818,000000121514253,4,4,everything answered according to the phone conversation.,5
292881,28-NOV-11,27-NOV-11,Farah,,en,76.69.7.15,rncingles@sympatico.ca,14122460,000000121514568,5,5,"Farah was very understanding and accommodating regarding the billing issue, and was able to resolve to my satisfaction.",5
292882,28-NOV-11,27-NOV-11,Nawel,,fr,174.92.245.227,surakha.som@sympatico.ca,14123112,000000121512366,4,4,,5
292883,28-NOV-11,27-NOV-11,Gustavo,,en,76.71.150.226,karen.cavrag@sympatico.ca,14120346,000000121522190,5,5,,4
292884,28-NOV-11,23-NOV-11,Benjamin,,en,74.14.202.209,cotyr@sympatico.ca,14073494,000000121447552,4,4,,3
292885,28-NOV-11,18-NOV-11,Med Taher,,fr,174.92.222.159,labouchor@sympatico.ca,14020722,000000121321005,1,1,Avoir quelqu'un qui comprenne mon français!,2
292886,28-NOV-11,17-NOV-11,Troy,,fr,173.176.197.72,gabeau.gabo@sympatico.ca,14005046,000000121305135,2,1,"j'ai cancellé mon abonnement internet le 25 mai dernier (pour le 23juin).
Rien n'avait été fait. Au début d'aout,
je vous ai contacté et un conseillé m'a répondu que oui ma cancellation a été reçue; mais à cause des fêtes et des vacances ils ont pris du retard.
Au mois d'octobre j'ai reçu un courriel de Bell m'avisant que VOUS avez fait une erreur et que vous me facturez seulement le dernier mois. J'ai répondu par courriel le même jour vous donnant le no de confirmation et vous demandant de répondre à mon courriel. Aucune réponse. Au début de novembre j'ai reçu une facture pour le mois de novembre.
Le 17 novembre, après plusieurs appels et transfer de votre part, un conseillé m'a dit qu'il me comprenait et qu'un superviseur allait me rappelé dans 48 heures ou avant. Bien sûr je n'ai reçu aucun appel
Aujourd'hui 28 novembre j'ai accepté de payer un mois de notice et de clore ce sombre dossier.
Je n'ai jamais eu de problème avec Bell auparavant

  ",4
292887,28-NOV-11,27-NOV-11,Alonia,,en,184.144.50.5,jcova@sympatico.ca,14119866,000000121520999,5,5,,5
292888,30-NOV-11,29-NOV-11,Zouhair,,fr,174.94.95.22,giannia@sympatico.ca,14141794,000000121565713,5,5,me faire pas payer  le 25 dollar apres tout cette annès de clientele,4
292889,30-NOV-11,29-NOV-11,Venkatesh,,en,67.70.40.23,bee_keeper@sympatico.ca,14138464,000000121554668,5,4,my experience was flawless. Thankyou,5
293400,30-NOV-11,22-NOV-11,Gilberto Jose,,en,184.147.229.130,km.winter@sympatico.ca,14063854,000000121423293,4,4,,5
293401,30-NOV-11,29-NOV-11,Larissa,,en,70.27.22.205,whalyk@sympatico.ca,14150440,000000121559553,5,1,"It was not the fault of bell why I was having difficulty. The technician did what she could to help me, but the problem ended up being with internet explorer and not a fault of bell. ",5
293402,30-NOV-11,29-NOV-11,Kumar,,en,70.29.32.218,s.west@bell.net,14134850,000000121552010,4,5,nothing that I know of.,5
293403,30-NOV-11,28-NOV-11,Gregory,,en,65.95.128.109,gisele.duchesne@bell.net,14128620,000000121530730,4,4,can't think of anything to add at this time .  I'm satisfied with Greg's time spent with me.,4
293404,01-DEC-11,29-NOV-11,Khan,,en,70.50.199.249,gord.murray@sympatico.ca,14128722,000000121552154,5,5,"This was the second time within a few months that my e-mail system failed,you could at least adjust my billing for a month to compensate my time spent on your systems to make things right.",4
293405,01-DEC-11,30-NOV-11,Gabriela,,en,184.148.64.7,michelle.tremblay@sympatico.ca,14159478,000000121587620,5,5,,5
293406,01-DEC-11,30-NOV-11,Jose,,en,70.48.168.184,p.bruvels@bell.net,14160328,000000121595586,5,5,"Fire emily and have more techs like Joshe

",4
293407,01-DEC-11,30-NOV-11,Luis,,en,174.88.76.110,pkrkhm@sympatico.ca,14160822,000000121589167,5,5,"the Bell responder was very clear, articulate, and efficient in terms of explanations and directions. A very good job well done.",5
293408,01-DEC-11,30-NOV-11,Prem,,en,70.49.5.245,ltucker@bell.net,14158406,000000121582180,5,5,,5
293409,01-DEC-11,27-NOV-11,Matthew,,en,174.91.81.101,engine_little_red82366@bell.net,14118842,000000121512704,5,5,"Nothing, everything was excellent, above expectations.",5
293410,01-DEC-11,30-NOV-11,Karim,,fr,70.30.149.101,jgst40@sympatico.ca,14156796,000000121588124,4,4,,5
293411,01-DEC-11,30-NOV-11,Anis,,fr,184.151.127.206,g.miousse_5@bell.net,14155184,000000121601369,3,3,Monsieur voulait me transférer sans poser les premiers question d usage et j ai insisté par mes actions alors il m à repndu,4
293412,01-DEC-11,30-NOV-11,Karla,,en,209.226.119.33,h.harper@bell.net,14155784,000000121590521,4,3,"Hard to say as the identity of the prob., could have belonged to the other person, while they were made aware of it, it has not yet been confirmed by them or what they have done to solve it, it was hard to know who had the prob., me or them. It still remains to be seen.

But on behalf of myself, Bell Internet is too slow about sending/receiving e-mails or opening the internet itself and often your shut out before it does open, it takes so long and often for e-mails - shuts itself off before they go thru., while it is accurate, it could be faster and more efficient. ",4
293413,01-DEC-11,30-NOV-11,Julio,,en,69.156.153.161,amycorner@sympatico.ca,14151696,000000121595259,5,5,,5
293414,01-DEC-11,30-NOV-11,Rocco,,en,76.66.152.71,asphillips@bell.net,14152002,000000121584590,5,5,Rocco was very helpful,5
293415,01-DEC-11,30-NOV-11,Annie,,en,174.89.132.163,dgalea@sympatico.ca,14154138,000000121585032,5,5,"ask less questions about who I am
I only asked 1 question, but had to spend 2 minutes verifing my whereabouts",4
293416,01-DEC-11,30-NOV-11,John,,en,64.231.224.23,gfalsetto@sympatico.ca,14155430,000000121586344,5,5,,5
293417,01-DEC-11,01-DEC-11,Nagender,,en,74.14.18.57,jeffrey.walker1@sympatico.ca,14156694,000000121603859,5,5,,5
293418,01-DEC-11,30-NOV-11,Wissem,,fr,70.52.99.161,lapointed4@sympatico.ca,14157896,000000121588160,5,5,,5
293419,01-DEC-11,30-NOV-11,Robert,,en,174.89.138.236,sandra.mcelwain@sympatico.ca,14161864,000000121584327,5,4,I had to wait a long time to speak to a representative,5
293420,01-DEC-11,30-NOV-11,Lotfi,,fr,184.145.168.181,jeanpaullalonde@sympatico.ca,14156656,000000121594621,5,4,sans commentaire,4
293421,01-DEC-11,30-NOV-11,Rocco,,en,70.27.61.7,johns02@sympatico.ca,14157118,000000121593016,2,1,"I am challenged in a technology sense.  I had realized that I had been 'renting' my $50.00 modem for 6 years and thought with the current deal being offered it would not be unreasonable to have Bell eliminate this charge from my bill.  I do not like to have to continually keep on top of offers/promotions in order to get good service at a reasonable price.  The representative did not seem to be able to meet my request, nor was he able or willing to direct me to someone who could help me.  I simply wanted the modem rental fee removed from my bill.  Someone who works at Bell has the power to do that.  The one thing I would like Bell to realize is that you are spending a lot of time, money and effort in chasing new customers and old ones who have left.  Please don't ignore the current customers you have, it is easy to alienate one with indifference.",2
293422,01-DEC-11,30-NOV-11,Houcem,,fr,65.93.125.67,joanne.duguay@sympatico.ca,14156964,000000121594641,5,5,,5
293423,01-DEC-11,29-NOV-11,Merly,,en,184.147.204.194,pdodsley@sympatico.ca,14147070,000000121565960,3,2,"The agent could have taken the time yo listen to what problems I was having instead of telling me to do certin things that were not revelent in my opinion. My internet is still not working properly. I would have orefered speaking to someone who can speek proper english.After having Sympatico for 10 years, I'm checking out other suppliers.
No, I'm not a happy camper right now !!!!!",1
293424,01-DEC-11,30-NOV-11,Hsine,,fr,184.151.115.29,julie.guimond@sympatico.ca,14157322,000000121584405,5,5,,5
293425,01-DEC-11,30-NOV-11,Ana,,en,69.157.62.82,peacheymk@sympatico.ca,14160632,000000121602847,5,5,I was on hold for 13 minutes waiting for a representive.  Perhaps more agents are needed.  That was a bit excessive in my opinion.,4
293426,01-DEC-11,30-NOV-11,Mohsen,,fr,67.68.193.46,malfan@sympatico.ca,14158690,000000121601126,3,2,"Il fallait découvrir la source du problème, ce qui n'était pas évident.Le techenicien fut impeccable et attentionné mais n'a pas pu résoudre le problème.",5
293427,01-DEC-11,30-NOV-11,Nizar,,fr,67.68.193.46,malfan@sympatico.ca,14158688,000000121603068,5,4,,5
293428,01-DEC-11,30-NOV-11,Larissa,,fr,174.95.234.237,rita.tremblay10@sympatico.ca,14161346,000000121583229,5,5,,5
293429,01-DEC-11,30-NOV-11,Kevin,,en,173.239.187.14,rftucciarone@sympatico.ca,14161256,000000121598211,5,5,"The internet service is slow it lags at times, can it be fixed to make it faster?",5
293430,29-NOV-11,27-NOV-11,Jhon,,en,64.228.213.9,felmerjohnson@sympatico.ca,14118960,000000121515691,5,5,Nothing,5
293431,29-NOV-11,23-NOV-11,Ghaieth,,fr,67.68.224.180,rhlessard@sympatico.ca,14081264,000000121432123,5,4,Je ne vois rien,4
293432,29-NOV-11,27-NOV-11,Hector,,en,99.240.198.250,lawrence_1@sympatico.ca,14120652,000000121514194,4,4,,5
293433,29-NOV-11,28-NOV-11,Omar,,fr,174.92.28.230,lyne21@sympatico.ca,14131592,000000121527141,4,5,je suis tres  satisfait  super  service  merci,5
293434,29-NOV-11,27-NOV-11,Mohammed,,en,70.26.76.68,goldentouch@bell.net,14119328,000000121523191,5,5,Obsolutely nothing!,5
293435,29-NOV-11,28-NOV-11,Robert,,en,64.231.80.66,mrmrsb@bell.net,14132882,000000121527335,2,1,Connect the phone and TV when you said it would be connected. It took numerous calls from my neighbours house to get the phone and TV working again.,1
293919,30-NOV-11,29-NOV-11,Sayeeduddin,,en,74.15.32.152,doodream@bell.net,14140654,000000121557983,3,4,"Some trouble understanding speech,but got through it ok. I should not have had the problem in the first place if I had been properly told by a previous teck that it was in fact necessary for me to get rid of my former e-mail address.MY inbox was almost full as I had little idea that E-mails were not gettinh through. I am pleased that this gentleman did understand the issue. I also had an issue with the first time hook-up as that service rep was under the impression that once he left my property my internet experience was ready to go. This in fact was not the case and these reps do not know how bell'S SYSTEMS WORK OR SO IT WOULD APPEAR. Anyway that is now water under the bridge.",3
293920,30-NOV-11,29-NOV-11,Amine,,fr,70.49.64.50,aubert.dumont@sympatico.ca,14138174,000000121555044,4,4,"J'ai eu la ligne téléphonique très rapidement, ce que je considère être une réelle amélioration par rapport aux années précédentes. Félicitations",4
293921,30-NOV-11,27-NOV-11,Tejaswvi,,en,65.95.109.247,fjboone@sympatico.ca,14118990,000000121513756,2,2,People with heavy accents make it difficult to understand.  ,2
293922,30-NOV-11,29-NOV-11,Eya,,fr,67.71.144.241,ouellb@sympatico.ca,14146804,000000121558839,5,4,,5
293923,30-NOV-11,29-NOV-11,Rudolf,,en,70.24.0.99,labs4u@sympatico.ca,14144386,000000121554831,4,4,Nothing comes to mind at the present.  Found the representatives very polite and professional.,4
293924,30-NOV-11,29-NOV-11,Alejandro,,en,76.67.5.155,cghospitality@sympatico.ca,14139298,000000121575817,4,4,This was my third time in one day to get tech service.  Maybe the techs need more training.  Alex seemed to solve the problem.,3
293925,01-DEC-11,29-NOV-11,Patricia,,en,64.231.128.74,lmarsh1@sympatico.ca,14144864,000000121572478,4,4,"Having issues with the browser, was change from Exployer to Firefox and working much better but still not happy with it and will sign up for the month plan.",4
293926,01-DEC-11,30-NOV-11,Aprajit,,en,65.94.180.50,dibobanderson@sympatico.ca,14154206,000000121601290,5,5,,5
293927,01-DEC-11,29-NOV-11,Vidya,,en,184.148.127.219,jmoldham@sympatico.ca,14143440,000000121562793,4,4,Took a long time >1 hr? to determine that the modem was probably faulty.  However I appreciate that lacking any connection other than voice made trouble-shooting difficult.,4
293928,01-DEC-11,30-NOV-11,Pradheep Kumaar,,en,70.27.35.152,warita@sympatico.ca,14163614,000000121601077,3,3,"After several tests and trials, it seemed that the problem was with my Computer -- It is fairly old and may require replacement, or major repair.",4
293929,01-DEC-11,30-NOV-11,Oliver,,en,76.66.132.248,ektarczy@sympatico.ca,14154622,000000121586711,5,4,,5
293930,01-DEC-11,30-NOV-11,Denis,,en,70.49.184.23,c.brimm@bell.net,14152782,000000121584176,5,5,everything met my expectation this time.,5
293931,01-DEC-11,30-NOV-11,Sarah,,fr,70.26.187.223,johannegiroux@sympatico.ca,14157044,000000121593977,4,4,,4
293932,01-DEC-11,30-NOV-11,Nirupa,,en,64.228.157.124,halapy@sympatico.ca,14155808,000000121582821,4,4,,5
293933,01-DEC-11,30-NOV-11,Rebello,,en,70.26.38.34,tandrup52@sympatico.ca,14162822,000000121595646,3,2,Apparently you're having problems with the Sympatico.ca site and could not determine when it might be resolved.,3
293934,01-DEC-11,30-NOV-11,Anis,,fr,174.93.128.59,philippe.lecomte033@sympatico.ca,14160722,000000121599590,4,5,,5
293935,01-DEC-11,30-NOV-11,Melinda,,en,142.217.221.186,paplodge@sympatico.ca,14160376,000000121585990,5,5,There was not one thing you could have done better. The service was quick and efficient.,5
293936,01-DEC-11,27-NOV-11,Alonia,,en,174.95.63.13,julia9newt@sympatico.ca,14120284,000000121521643,4,4,,5
293937,01-DEC-11,30-NOV-11,Mohamed Nidhal,,fr,50.100.106.162,maximequasar@sympatico.ca,14159170,000000121593962,5,5,,5
293938,01-DEC-11,30-NOV-11,Srinivasan,,en,70.48.254.206,deb.butch@sympatico.ca,14153990,000000121583344,2,2,Answered it the 1st time I called...not had to repeatedly request to speak to a supervisor....or have to call back to get the answer I required.,3
293939,01-DEC-11,30-NOV-11,Mahdi,,en,65.92.183.138,chevrier37@bell.net,14153186,000000121584374,5,5,,5
293940,01-DEC-11,30-NOV-11,Jeff,,en,76.64.195.54,dbcook@sympatico.ca,14153946,000000121583273,5,5,,5
293941,01-DEC-11,30-NOV-11,Andrea,,en,174.95.157.230,jbx2@bell.net,14156546,000000121580864,5,5,"
we had a bit of trouble understanding her, but everything else was great!",5
293942,01-DEC-11,30-NOV-11,Basho,,fr,65.93.14.121,l.vadboncoeur@sympatico.ca,14157842,000000121595849,5,5,"L'intervention de votre représentant a été rapide, courtoise et efficace, le tout à ma plus grande satisfaction.",5
293943,01-DEC-11,30-NOV-11,Satish,,en,74.14.23.126,tberlingeri@sympatico.ca,14162870,000000121598208,5,5,,4
293944,01-DEC-11,30-NOV-11,Richard,,en,76.69.4.60,mjdv@bell.net,14159602,000000121580646,4,4,,4
293945,01-DEC-11,30-NOV-11,Basho,,fr,65.93.14.121,l.vadboncoeur@sympatico.ca,14157844,000000121592152,5,5,"Réponse rapide, courtoise et totalement satisfaisante.",5
293946,01-DEC-11,28-NOV-11,Luc,,en,74.14.60.41,tpoile@sympatico.ca,14136286,000000121540005,5,5,,5
293947,01-DEC-11,30-NOV-11,Marco,,fr,174.93.240.194,carmenrouleau3@sympatico.ca,14152930,000000121588264,4,4,"j'ai apprecie le service ainsi que la facilite de la personne de communiquer dans un tres bon francais; ce qui est malheursement pas toujours le cas .
Bravo    
RR",4
293948,01-DEC-11,25-NOV-11,Gabriel,,en,70.31.66.55,anne_1@sympatico.ca,14096934,000000121478914,5,5,"Nothing.  Gabriel should be commended for going above and beyond. Gabriel ensured that our issue was resolved, by trouble shooting in a vareity of ways.  He ensured that we remained connected, despite our phone running out of battery, by typing on-line and requesting our cell no. to call in order to continue the service. He provided me with exceptional customer service!  An exemplary employee!  Well done Gabrie, our sincerest thanks!!",5
293949,01-DEC-11,30-NOV-11,Juan,,en,76.68.91.109,evanleigh@sympatico.ca,14154790,000000121600961,5,4,,4
293950,01-DEC-11,20-NOV-11,Alonia,,en,70.29.251.54,swedem2k@bell.net,14042838,000000121365371,1,1,Correct the problem of my ultra slow and sporadic internet service.,1
293951,01-DEC-11,30-NOV-11,Jose,,en,69.157.40.60,bdwyermontcalm@sympatico.ca,14152264,000000121588683,5,5,,5
293952,01-DEC-11,30-NOV-11,Raj,,en,74.14.24.167,jodiaucoin@bell.net,14156992,000000121578749,5,5,,5
293953,01-DEC-11,30-NOV-11,Preethi,,en,67.70.201.220,rjoeveer@sympatico.ca,14161366,000000121588687,5,5,,5
293954,01-DEC-11,30-NOV-11,Satish,,en,70.53.57.21,crazyhouse1@sympatico.ca,14153558,000000121593623,3,3,Making the call center aware of technical issues with your website,2
293955,01-DEC-11,30-NOV-11,Lisa,,en,74.15.242.95,pottger@sympatico.ca,14160876,000000121580402,4,4,Made sure that the person I spoke to last weekend knew what they were tslking about before telling a lot of nonsense about Bell no longer allowing embedded pictures and not knowing a thing about the e-mail settings.  ,4
293956,29-NOV-11,25-NOV-11,Jason,,fr,184.145.153.251,julie.jerome@sympatico.ca,14102094,000000121488806,5,5,C'était parfait.,4
294425,28-NOV-11,26-NOV-11,Sergio,,en,76.65.8.6,bradley.smorhay@sympatico.ca,14109298,000000121509771,5,5,nothing handeled very well,5
294426,30-NOV-11,29-NOV-11,Alfonso,,en,70.55.48.245,arnold81@bell.net,14138072,000000121558164,5,4,nothing all was taken care off thank you,5
294427,30-NOV-11,29-NOV-11,Mariem,,fr,184.144.42.193,a.poitras2@sympatico.ca,14137336,000000121557020,5,5,,5
294428,30-NOV-11,29-NOV-11,Elmer,,en,70.53.196.7,dieirdre.gray@sympatico.ca,14140516,000000121567607,5,5,"I dealth with Elmer who was polite, knowledgeable and patient....all the requirements for a sucessful service call so....could not have gone better  for me. Please tell him thanks!",5
294429,30-NOV-11,20-NOV-11,Erick,,en,70.24.214.31,isabelandersen@sympatico.ca,14039234,000000121362323,5,3," I am unfamiliar with this new computer mainly the different keyboard.   

Help was fine. I just need a lot of practice.  thanks.",5
294430,30-NOV-11,24-SEP-11,Nizar,,fr,64.86.141.133,raymond.wallot@sympatico.ca,13386242,000000120117769,3,4,"Mon appel était pour mon entenne satellite pour la TVHD. Après discussion, votre conseillé m'a proposé de passer a la Fibre pour la TV et l'internet. Il a tout revu mes services et m'a dit qu'il pourrait me faire économiser tout en me fournissant de meilleurs services.Je ne me souviens pas si c'est Nizar qui m'a servi ou un autre. Alors apres m'avoir dit que ca me couterait moins cher, j'ai décidé d'ajouter un récepteur TV additionel. Mais apr;es l'installation j'ai réalisé que votre commis m'avais enlever tous les postes que j'avais sous ExpressVU. Et pour remettre une partie de ceux ci ca me coute beaucoup + cher. J'ai donc frotement l'imnpression d'avoir été ""fourré"" une autre fois. Alors vous comprendrez que je vais probablement passer a la compétition quand viendra le temps de renouveler mes produits avec vous. Plein de connaissances m'on tconrter des choses semblables. Vos gens du SAC nous offrent de snouveaux service en faisant miroité que nous sauveront des $ ou gagnerons en servcie mais apres coup, c'est le contraire. Je suis un vieux client de Bell qui est de nouveau décu...",3
294431,30-NOV-11,29-NOV-11,Anne,,fr,174.93.205.83,marc417@sympatico.ca,14145340,000000121562970,2,,avoir fait la réduction telque demandé au mois de novembre,1
294432,30-NOV-11,29-NOV-11,Pascal,,en,24.114.255.99,judi.witkowski@sympatico.ca,14143790,000000121576755,1,1,"I was disconnected before getting a ticket number and this is now my third day w/o internet service.   We need internet access asap.  Our internet service was slow and inconsistent most times but before we had service (although poor service).  What is going on with you guys?

In addition, please note that I have not had emails going to my Blackberry for days now and I have never been able to download any BB apps or services.  Apparently  I am not authorized.  I really cannot afford the time to spend hours on the phone to get all these things corrected. It takes forever to speak with someone. 

Thanks,

Judi Witkowski

(416) 996-1695

",1
294433,30-NOV-11,29-NOV-11,Alejandro,,en,70.31.47.12,lorraine7@sympatico.ca,14144934,000000121576212,4,4,could not hook up to internet - resolved.  today same thing happened- had to disconnect did not call - came back on.  what is happening?,4
294434,30-NOV-11,28-NOV-11,Carlos,,en,174.92.28.173,pat_ray@bell.net,14133436,000000121529949,5,5,"We are completely surprised by the attention that we are receiving from BELL this time with their follow up. Patricia already answered by a phone call and we feel the conversation was handled very professionally. I must say that this new ""BELL"" is a very different company as prior experience with bell, these questions would have been answered differently.",4
294435,30-NOV-11,20-NOV-11,Med Wacef,,fr,76.64.84.64,carolinethibault@bell.net,14037406,000000121360596,2,5,"Expliquez a vos représentants, qu'ils doivent apprendre à d'abord cerner et comprendre ce que veux le clients. Votre représentant, ma fais perdre énormément de temps, parce qu'il n'écoutait pas ce que je lui disais. Il était si presser de trouver une solution qu'il n'a pas pris le temps d'écouter ce que je voulais et où était le problème. J'ai eu l'impression qu'il me prenait pour une attardée à plusieurs reprises. Et je n'ai pas appréciée. ",2
294436,30-NOV-11,25-NOV-11,Matthew,,en,69.156.94.172,dmcleod8@sympatico.ca,14099124,000000121473994,5,4,,4
294437,30-NOV-11,29-NOV-11,Kranthi,,en,70.49.49.30,joan.shute@sympatico.ca,14143458,000000121562839,4,4,I was refered on to Microsoft. Bell did what it could.,4
294438,30-NOV-11,28-NOV-11,Mukesh,,en,184.146.85.191,veldstra@sympatico.ca,14136450,000000121549766,4,4,"No, everything was taken care of professionally.",4
294439,30-NOV-11,29-NOV-11,Moemen Belleh,,fr,67.71.112.200,infografia@sympatico.ca,14142642,000000121562872,4,5,"hotmail a bloqué pendant 3 semaines environ mon adresse courriel principale parce qu'elle a été piratée, et qu'il fallait changer le mot de passe, et qu'il était impossible de changer le mot de passe meme avec l'aide des techniciens de bell. Bell a pris tout ce temps pour résoudre le problème et c'est inacceptable. 

Et vous m'avez avisé par courriel que finalement c'était débloqué, et je ne pouvais recevoir le courriel parce que mon outlook lui était encore bloqué...

Votre service Bell en relation avec Hotmail est donc clairement lamentable.

Laurent Gauthier",3
294440,30-NOV-11,29-NOV-11,Nedra,,fr,64.228.84.131,marc.brien@sympatico.ca,14145332,000000121564390,4,4,,4
294441,30-NOV-11,29-NOV-11,Danny,,en,174.88.82.208,gregg.derrett@sympatico.ca,14142012,000000121558569,5,4,.,5
294442,30-NOV-11,29-NOV-11,Diaraye,,fr,184.144.233.40,catherine.senia@sympatico.ca,14139214,000000121570339,3,3,"J AI DU PARLER A 4 PERSONNES LE MARDI ET UNE DIZAINE LE LUNDI 28 NOVEMBRE AVANT D ETRE CAPABLE D'OBTENIR CE QUE J AVAIS DE BESOIN; TROP DE TRANSFERT, TROP DE QUESTION AUTOMATISÉE ET TROP DE PERSONNEL NON QUALIFIÉ; DE PLUS JE N AI RESOLU QU UNE PARTIE DE MON PROBLEME, JE NE SUIS TOUJOURS PAS CAPABLE D'OBTENIR DE LA PLUS GRANDE VITESSE.ALORS MEME SI JE SUIS VOTRE CLIENTE DEPUIS 1988 (23 ANS) JE NE SUIS PAS IMPRESSIONNÉE",3
294443,30-NOV-11,05-NOV-11,Larissa,,en,70.26.182.104,ezron.jackson@sympatico.ca,13879018,000000121047731,4,3,,4
294444,30-NOV-11,01-OCT-11,Ryan,,en,70.29.39.53,bacjohn33@bell.net,13467440,000000120268343,5,5,nothing!!,5
294445,30-NOV-11,27-NOV-11,Dhia,,fr,74.57.96.20,claudettedelburgo@sympatico.ca,14118158,000000121522244,4,4,,5
294446,30-NOV-11,05-NOV-11,Walid,,en,70.26.182.104,ezron.jackson@sympatico.ca,13879020,000000121046756,4,4,,4
294447,30-NOV-11,29-NOV-11,Priyanka,,en,69.159.18.64,dc.nsls@sympatico.ca,14140236,000000121558484,5,5,nothing,5
294448,30-NOV-11,19-NOV-11,Bismiya,,en,70.26.182.104,ezron.jackson@sympatico.ca,14029972,000000121351940,5,5,,4
294449,30-NOV-11,29-NOV-11,Alex,,en,69.159.18.64,dc.nsls@sympatico.ca,14140238,000000121560197,5,5,"Give me free internet for the next ten years, HA HA....everything was great!",5
294450,30-NOV-11,29-NOV-11,Elsy,,en,76.67.117.95,fdcollis@sympatico.ca,14141256,000000121559617,5,5,,5
294451,30-NOV-11,25-NOV-11,Mehdi,,fr,67.68.169.239,manon.thibault@sympatico.ca,14103334,000000121479393,4,4,,4
292890,30-NOV-11,29-NOV-11,Julio,,en,70.55.132.193,mdeuel@sympatico.ca,14145762,000000121557908,5,5,,5
292891,30-NOV-11,29-NOV-11,David,,en,76.67.166.170,frankmartini@sympatico.ca,14141420,000000121561255,5,4,Existing customers should be offered the same special deals that new customers could enjoy.  ,4
292892,30-NOV-11,29-NOV-11,Manel,,fr,184.144.173.139,j_hamel@sympatico.ca,14142792,000000121557154,5,5,,5
292893,30-NOV-11,29-NOV-11,Andrea,,en,207.219.69.177,pcwoods@sympatico.ca,14147048,000000121576230,1,1,I lost phone contact they should of returned my call they had my account number and all my info to return. Call I still have no Internet service at home,1
292894,30-NOV-11,29-NOV-11,Med Amine,,fr,65.93.155.125,jrlouimet@sympatico.ca,14143746,000000121569820,5,5,Rien à dire,5
292895,30-NOV-11,28-NOV-11,Meriem,,fr,174.93.246.26,roger.brousseau@sympatico.ca,14134536,000000121536751,4,5,,5
292896,30-NOV-11,29-NOV-11,Santosh,,en,70.26.20.7,jennie.lee@sympatico.ca,14143214,000000121572313,4,5,Hire help personnel whose first language is English so they can be understood more easily.,2
292897,30-NOV-11,28-NOV-11,Rufus,,en,65.93.101.145,georgemu@bell.net,14128498,000000121528611,,3,Every month I have to discuss my concerns with a representative and I am promised certain adjustments in my billing.  But nothing seems to be happening. Last time I talked to a manager (Matt) and he has assured me of  some changes.  I am waiting for the next billing and also subsequent billings. ,4
292898,30-NOV-11,21-NOV-11,Hector,,en,74.15.94.46,judy.nesbitt@sympatico.ca,14049954,000000121373552,5,5,nothing.. everything was excellent/person was felt veryknowledgeable and answer all concerns/,5
292899,30-NOV-11,29-NOV-11,Brahim,,fr,70.51.28.162,gmoize@sympatico.ca,14141906,000000121573693,5,5,,5
292900,30-NOV-11,29-NOV-11,Anne-Marie,,fr,69.157.134.87,p-mariepm@sympatico.ca,14146814,000000121566835,5,5,"J'ai été très satisfait de la dernière entrevue avec la dame; on s'est très
bien entendu.Merci beaucoup.",5
292901,30-NOV-11,29-NOV-11,Arun,,en,70.27.159.101,sstirling@sympatico.ca,14149208,000000121574998,3,2,"i called 3 times to tech support.  my issue is still not resolved.  I might have mixed up the previous survey. if so, whoops!  sorry",3
292902,30-NOV-11,28-NOV-11,Wayne,,en,64.231.160.118,lopezhome@sympatico.ca,14131420,000000121524240,4,4,,5
292903,30-NOV-11,29-NOV-11,Ricardo,,en,65.95.93.30,sjbond@bell.net,14148994,000000121577902,5,5,Just glad it was solved!! My answer to question 4 (below) has nothing to do with Ricardo or the problem he solved for me. It has to do with Bell's pricing.,3
292904,30-NOV-11,29-NOV-11,Houssemeddine,,fr,70.26.29.46,agathe.c@sympatico.ca,14137504,000000121559744,5,5,n/a,4
292905,30-NOV-11,29-NOV-11,Estephania,,en,74.14.5.199,jim071@sympatico.ca,14143322,000000121556233,4,3,,4
292906,30-NOV-11,29-NOV-11,Maryssa,,en,70.24.79.31,asp@sympatico.ca,14138136,000000121554659,5,5,Got it right the first time a week ago.,4
292907,30-NOV-11,29-NOV-11,Prem,,en,70.24.79.31,asp@sympatico.ca,14138138,000000121554840,5,5,Nothing,5
292908,30-NOV-11,23-NOV-11,Tom,,en,74.115.197.33,bobcat1@sympatico.ca,14072462,000000121428439,1,1,"After several hours on the phone the issue remains unresolved and no call-back even though representative promised a call-back within 24 hours.
Bottom line:
-I have been a bell internet user since 1999.
-I have been experiencing increased usage notifications. 
- I disabled bell internet by unplugging modem and removing line from the telephone jack... essentially cutting off service for six weeks.
- I am using a data stick from another service provider instead.
- I am still receiving usage notifications... which is impossible.
-Your representative suggested I simply cancel service, since I am not using the service. 
- I told the representative, this was not acceptable, that there is obviously an external issue, and that I expected a call-back or I would take this issue to the media.
-One week letter i have received an email on using internet - not satisfactory - as i have consistently followed all measures.
-One week later since call to Bell and I still have not received a call-back.
- I also received a usage notification today... and again... i am not using your service... so what is going on?
- I EXPECTED MORE FROM BELL AS A LOYAL CUSTOMER SINCE 1999.
",1
292909,30-NOV-11,29-NOV-11,Tine,,en,69.157.65.5,richard.hurtubise@sympatico.ca,14147852,000000121567058,5,5,,4
292910,30-NOV-11,29-NOV-11,Ayoub,,fr,174.95.116.188,c-laverdure@sympatico.ca,14139004,000000121574697,5,5,,5
292911,30-NOV-11,29-NOV-11,Radhika,,en,184.146.122.172,turnersp@sympatico.ca,14150042,000000121570483,3,3,one month no intrnet 4 techs to finally rectify problem totally unacceptable for a service providor.countless hours spent on the phone talking to reps whats my time worth?,1
292912,30-NOV-11,28-NOV-11,Maria,,en,65.95.185.9,lejbiuk@sympatico.ca,14131142,000000121527006,5,5,,4
292913,30-NOV-11,29-NOV-11,Stephanie,,fr,70.26.26.26,michel.dahan2@sympatico.ca,14145918,000000121561707,3,3,que les différents départements aient une certaine cohésion afin d'éviter les bourdes commises par Bell de façon régulière ce qui préviendrait des appels interminables pour redresser la situation.....Je suis au (613)824-8090,2
292914,30-NOV-11,29-NOV-11,Darlene,,en,50.100.83.187,franko.sinopoli@bell.net,14141422,000000121571369,5,4,on my bell tv I wish representative would of try to give or apply a saving to my account?,4
292915,30-NOV-11,29-NOV-11,Carole,,en,184.147.7.201,larry.burton@bell.net,14144468,000000121575121,5,5,,5
292916,30-NOV-11,29-NOV-11,Sarah,,en,76.68.96.57,thumpers@sympatico.ca,14149786,000000121575940,3,1,Fix our problem.,2
292917,30-NOV-11,26-NOV-11,Oussama,,fr,174.91.247.226,denisgagne16@sympatico.ca,14110226,000000121503025,1,1,"meilleur communication,organisation,plus de compétence chez votre personnel,  ",1
292918,30-NOV-11,21-NOV-11,Souhail,,fr,65.94.25.205,robert.gareau@sympatico.ca,14053988,000000121396229,5,5,,5
292919,30-NOV-11,29-NOV-11,Manel,,en,174.94.44.90,tim.mckeown@bell.net,14149806,000000121564099,1,1,"People who speak english! I detest  people who don;t have full command of the english language and repeat everything I say. ",1
292920,30-NOV-11,24-NOV-11,Omar,,fr,184.145.219.122,ginet-te@sympatico.ca,14088198,000000121451160,4,4,toutnos attentes ont ete comblees,5
292921,30-NOV-11,29-NOV-11,Tracy,,en,184.148.185.161,heathfeb27@sympatico.ca,14142322,000000121556609,4,5,,5
292922,30-NOV-11,24-NOV-11,Gustavo,,en,70.26.134.91,kirag5@sympatico.ca,14090208,000000121471732,4,4,,4
292923,30-NOV-11,29-NOV-11,Joy,,en,70.29.115.16,wloisk@sympatico.ca,14150516,000000121577017,3,3,,4
292924,30-NOV-11,29-NOV-11,Patricia,,en,174.95.70.41,dave.kalcz@sympatico.ca,14140094,000000121564035,4,4,know faster there was a problem at your end before changing all my connection settings and account settings.,4
292925,28-NOV-11,27-NOV-11,Munyaradzi,,en,174.88.50.105,balathas@bell.net,14117534,000000121515364,3,3,,3
292926,28-NOV-11,16-NOV-11,Cindy,,en,184.147.21.80,terry_long@sympatico.ca,14000032,000000121285976,4,4,,5
292927,28-NOV-11,25-NOV-11,Jose,,en,76.70.45.117,akmills@sympatico.ca,14096554,000000121483043,5,5,Nothing the representative was very helpful and informative.,5
293436,29-NOV-11,22-NOV-11,Milo,,en,74.15.3.106,gwcurrie@sympatico.ca,14061688,000000121409022,5,5,,5
293437,29-NOV-11,28-NOV-11,Ashok,,en,208.96.66.223,johnelta@sympatico.ca,14130228,000000121540841,3,1,Your people are great your service stinks big time!!!!!!!!!!!!!!!,2
293438,29-NOV-11,28-NOV-11,Katlin,,en,208.96.66.223,johnelta@sympatico.ca,14130230,000000121538938,3,1,"
They had me running around town to pick up my modem which was not even sent yet????????
you are such a big company you should keep back up modem's at YOUR Bell stores, instead of making someone wait so long to get a replacement, and it was a terrible time to loose my internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I am very unhappy with BELL!!!",2
293439,29-NOV-11,28-NOV-11,Anah,,en,76.67.80.81,f.gallimore@sympatico.ca,14127858,000000121536875,4,4,"you had sent me a pre- autherised payment notice, but it didn't tell me for which Bell service it was intended, since I already have pre-authorised debit for all my three BELL services, I couldn't understand the reason for the notice.",4
293440,29-NOV-11,27-NOV-11,Kevin,,en,65.92.197.126,rblair2@bell.net,14122248,000000121517609,1,1,Having had open heart surgery all follow up with the heart institute and doctors have the email that you have canceled for no good reason. Reinstall and advise. We may be talking to another supplier.,1
293441,29-NOV-11,28-NOV-11,Meriem,,fr,76.67.144.222,dave.rodrigue@sympatico.ca,14126834,000000121541748,2,2,,1
293442,29-NOV-11,28-NOV-11,Rudys,,en,67.71.139.166,meyerbuc@sympatico.ca,14132406,000000121525646,5,4,,5
293443,29-NOV-11,27-NOV-11,Nathan,,en,76.70.81.66,bdecaire@sympatico.ca,14117586,000000121520207,1,1,Bell unwilling to offer existing customers deals on legacy plans while discounting the offerings to new customers. So much for loyalty.,1
293444,29-NOV-11,28-NOV-11,Houcine,,fr,70.51.252.202,leopoldj@bell.net,14131178,000000121541105,5,5,,5
293445,29-NOV-11,28-NOV-11,Marco,,en,76.68.128.184,schungsy@sympatico.ca,14135048,000000121540937,5,5,,3
293446,29-NOV-11,28-NOV-11,Gustavo,,en,174.88.150.116,pslawson@sympatico.ca,14133938,000000121536686,5,5,Nothing..it was a very pleasant experience.,5
293447,29-NOV-11,26-NOV-11,Ahmed Ramy,,fr,65.92.162.72,lauthib@sympatico.ca,14112812,000000121499542,3,4,,4
293448,29-NOV-11,26-NOV-11,Nadia,,fr,76.64.241.192,logabo_3@sympatico.ca,14113024,000000121496965,5,4,"Je suis très satisfait de l'expérience avec Nadia. Samedi le 26 nov. 2011.  Après une expérience médiocre avec deux autres intervenants de Bell, et 2 techniciens à domicile, qui ont fait leur possible pour corriger mon problème 'internet', Nadia a découvert que le problème était de remplacer le ''POWER SUPPLY''.  J'ai reçu le 'Power Supply' aujourd'hui le 29 nov. 2011.  Après installation, je peux finalement me connecter à internet.  Merci Nadia.

Gaétan Bolduc, Sherbrooke",5
293449,29-NOV-11,22-NOV-11,Oliver,,en,76.65.9.118,rusty1250@sympatico.ca,14068272,000000121399525,5,5,"when you phone please ask for the person you want to talk too, as my mother is hard of hearing she will probably hang up on you, and I will not get the message, speak a little louder & turn down the music when put on hold..",5
293450,29-NOV-11,28-NOV-11,Gattu,,en,174.91.197.237,egomberg@sympatico.ca,14127600,000000121550158,5,5,No complaints,5
293451,29-NOV-11,28-NOV-11,Sonia,,fr,70.30.159.227,c-marineau@sympatico.ca,14125734,000000121541297,4,2,J'ai encore le meme trouble,3
293452,29-NOV-11,28-NOV-11,Danny,,en,74.14.147.102,harrietsibb@sympatico.ca,14128980,000000121530693,1,2,,
293453,29-NOV-11,28-NOV-11,Haythem,,fr,74.15.114.123,jsgtj.senechal@sympatico.ca,14130378,000000121549740,4,4,,4
293454,29-NOV-11,27-NOV-11,Mohammed,,en,76.70.112.150,jerry.siman091@sympatico.ca,14119952,000000121522583,4,4,"My Bell 2WIRE modem was defective. It took 2 days, without internet, to get my replacement modem.",5
293455,29-NOV-11,12-NOV-11,Ayoub,,fr,65.95.73.159,eldo_2011@bell.net,13953738,000000121200240,3,4,La patience est une Bell chose,5
293456,29-NOV-11,28-NOV-11,Rym,,fr,70.55.177.204,france.bdard@sympatico.ca,14128122,000000121530585,3,3,"Le service est beaucoup trop lent.  Nous sommes mis en attente plusieurs fois afin que le conseiller fasse des vérifications.  De plus, les conseillers ne sont pas au courant des promotions que vous offrez.  
J'ai modifié mon service Bell internet pour l'Essentiel Plus.  On m'a offert de changer de modem (modem de résautage sans fil)puisque celui que j'ai présentement, je dois payer une location à tous les mois.  Ça me semblait intéressant donc j'ai accepté.  Le prix offert était de $49.95, un frais unique qui me sera facturé sur ma prochaine facture.  Par hasard, aujourd'hui j'ai été sur le site de Bell et ce  même modem on l'offre à $19.95 pour ceux qui ont déjà un service de Bell internet (ce qui est mon cas).  
Je rappelle le service à la clientèle aujourd'hui et de toute évidence le conseiller n'était pas au courant de cette promotion.  Après 30 minutes, il m'a dit qu'il ne pouvait rien faire et que je devais rappeler à  nouveau lorsque j'aurais ma nouvelle facture.  Il y a un sérieux problème.
C'est très frustrant.",2
293457,29-NOV-11,18-NOV-11,Haythem,,fr,174.88.178.134,majudy@sympatico.ca,14021584,000000121327325,4,4,m'envoyer mon modem la première fois.,5
293458,29-NOV-11,28-NOV-11,Mukesh,,en,65.94.29.60,j.koppes@sympatico.ca,14129436,000000121551255,5,5,,4
293459,29-NOV-11,23-NOV-11,Mhamed Chekib,,fr,69.159.130.174,A.Charbonneau@bell.net,14070826,000000121429744,4,4,,4
293460,29-NOV-11,21-NOV-11,Andrew,,en,174.88.2.102,degasperis@bell.net,14046606,000000121378527,4,4,,5
293461,29-NOV-11,27-NOV-11,Mohamed,,fr,70.48.226.162,diane.pregent@sympatico.ca,14118516,000000121513620,5,5,rien de plus,4
293462,29-NOV-11,27-NOV-11,Karingula,,en,70.54.150.52,crerar9@sympatico.ca,14118252,000000121522804,5,5,"Don't use or get better head sets, Always hard to hear your Reps clearly",4
293463,29-NOV-11,26-NOV-11,Abid,,en,65.95.185.173,maggie.szlimak@sympatico.ca,14113270,000000121496688,1,1,"He never listened to me and he promised that he would call me later in the day at 4:30pm and never called back at all.  He treated me with indifferance and arogance.  This is the first time time I have had bad customer service/tech support from Bell; EVER!",5
293464,29-NOV-11,24-NOV-11,Irfan,,en,184.147.1.111,myles.finnie@sympatico.ca,14092202,000000121451119,4,4,a bit of a language problem,4
293465,28-NOV-11,27-NOV-11,Cesar,,en,174.94.18.18,elaine.cox097@sympatico.ca,14118786,000000121512383,5,5,,5
293466,28-NOV-11,27-NOV-11,Juan,,en,184.145.108.145,patcha@sympatico.ca,14121894,000000121515565,5,5,YOUR SERVICE WAS SUPER AND THE REP THAT HELPED US WAS FANTASTIC.  WE ARE REALLY HAPPY WITH OUR SYMPATICO NOW. THANKS AGAIN.   CHARLIE SLIGHT,5
293467,28-NOV-11,26-NOV-11,Catherine,,en,65.95.141.231,ssavage2408@bell.net,14115954,000000121504110,5,5,,5
293468,28-NOV-11,27-NOV-11,Veerapuram,,en,69.158.0.83,bhoflich@sympatico.ca,14117656,000000121520468,4,4,The care representative could use more language training since he was at times difficult to understand. He had a very strong Indian accent. I am also very dissatisfied with the service. I have to have the password reset every couple of month. Please investigate and reply. ,4
292419,25-NOV-11,24-NOV-11,Jason,,en,174.89.58.211,milanz1@sympatico.ca,14091834,000000121454532,5,5,The service from Jason was excellent and I can't think of anything he could have done better. Because of his service I will be keeping my Internet service with Bell. This is in complete contrast to my service with a different representative with bell telephone a couple of days earlier. I can't remember her name but she ensured that I cancel my telephone service with Bell and get a different provider. Too bad after having home phone service with Bell for the last 13 years.,4
292420,25-NOV-11,24-NOV-11,Srinivas,,en,70.27.32.210,bthompson1@sympatico.ca,14085664,000000121462488,1,1,The problem was never resolved. The rep decided upon himself to rearrange my desk top without my consent. This ended the conversation very quickly.,1
292421,25-NOV-11,24-NOV-11,Kevin,,en,70.51.157.208,fredandmoira@sympatico.ca,14087832,000000121463204,5,5,Follow up after a on line solution to make sure the  customers problem is permanently resolved.,5
292422,25-NOV-11,24-NOV-11,Edgar,,en,76.64.226.249,fork@bell.net,14087712,000000121454058,2,3,"don't bounce people around,took almost half hour on phone,and spoke to 4 different reps,andgotupset every time because had to explain things everytime,reps should be able to be understood. ie.speak clearly,very frusterating.seems to be increases allthe time. a contract price should remain at that price.ie tv up 2.00,inter up 2,phone up3.00 is price gouging,you should be ashamed of your selves.soon i wont be able to afford yr services.",2
292423,25-NOV-11,24-NOV-11,Moses,,en,174.91.227.120,hovig.papazian@sympatico.ca,14088760,000000121464487,5,5,Well done,5
292424,25-NOV-11,24-NOV-11,Lokeswaran,,en,76.67.99.26,glenng118@bell.net,14088248,000000121461109,5,5,,5
292425,25-NOV-11,24-NOV-11,Nora,,en,76.68.91.38,jpthompson@bell.net,14089754,000000121455413,5,5,,4
292426,25-NOV-11,24-NOV-11,Aroua,,fr,184.148.9.251,maitrebrasseur@sympatico.ca,14091126,000000121460405,5,5,Un sourire. Ha..Ha..ha...,5
292427,25-NOV-11,24-NOV-11,Elizabeth,,en,76.67.99.26,glenng118@bell.net,14088250,000000121469267,1,1,impatient representative,1
292428,25-NOV-11,24-NOV-11,Aymen,,fr,65.92.28.104,daniel.archambault038@sympatico.ca,14086482,000000121462724,5,5,,5
292429,25-NOV-11,24-NOV-11,Jordan,,en,174.94.24.169,papaquette@sympatico.ca,14092602,000000121452553,4,5,,4
292430,25-NOV-11,24-NOV-11,Hector,,en,174.92.75.22,vera.karel98@sympatico.ca,14095514,000000121453262,1,1,connect to my computer screen and try to resolved matter this way...,3
292431,25-NOV-11,23-NOV-11,Philip,,en,72.38.140.90,Laszlo.Mayer@bell.net,14070998,000000121448557,4,4,"I did not feel comfortable about the technician taking control of my PC.  I asked to be led through the issue resolution, but he insisted that he must hake remote control and make the changes.  ",4
292432,25-NOV-11,24-NOV-11,Med Hedi,,fr,65.92.176.175,andreboisvert42@bell.net,14084718,000000121461120,5,5,,5
292433,25-NOV-11,24-NOV-11,Rebello,,en,174.92.75.22,vera.karel98@sympatico.ca,14095516,000000121456346,1,1,"service person shared my computer screen but never try to check my connection to Wi-Fi, instead I was given ph. number to call Apple service person...",3
292434,25-NOV-11,24-NOV-11,Aymen,,fr,76.69.180.190,alexma@sympatico.ca,14084576,000000121463012,4,4,,5
292435,25-NOV-11,24-NOV-11,David,,en,70.55.51.224,g.hoffman@sympatico.ca,14087888,000000121456334,5,4,Nothing at this time. ,4
292436,25-NOV-11,24-NOV-11,Sihem,,fr,70.29.148.6,desevet@bell.net,14086808,000000121449408,4,4,vitesse plus rapide,5
292437,25-NOV-11,23-NOV-11,Maryssa,,en,99.232.124.94,maryanne.ward@sympatico.ca,14079128,000000121424794,3,3,"I did not ask to have my internet service moved to my new location, but when the technician arrived (1 day late), he still thought that he was here to install internet and phone service.",3
292438,25-NOV-11,24-NOV-11,Marwen,,fr,69.159.162.146,tonton@bell.net,14095264,000000121450752,5,5,J'essaie de supprimer tous les messages que je reçois en double sur Windows Live à tonton@bell.net. J'aimerais pouvoir envoyer et recevoir des courriels (illimité comme Videotron)Est-ce que c'est possible. Merci,5
292439,25-NOV-11,24-NOV-11,Danny,,en,70.51.221.145,david.kish@sympatico.ca,14086602,000000121455170,4,4,,4
292440,25-NOV-11,24-NOV-11,Roy,,en,70.51.221.145,david.kish@sympatico.ca,14086604,000000121455479,4,4,,4
292441,25-NOV-11,24-NOV-11,Duncan,,en,70.55.216.224,firefighter.alex@sympatico.ca,14087654,000000121460762,5,5,"You say this survey name Duncan, I met Brad. Very efficient, was on time as scheduled, well experienced,very helpfull with info exchange, professional, and keyed in on problem.
Could not think of anything he could of done better.",5
292442,25-NOV-11,24-NOV-11,Reina,,en,174.94.41.204,brian.hobin3@sympatico.ca,14085590,000000121460245,4,4,,3
292443,25-NOV-11,24-NOV-11,Aleem,,en,70.31.63.12,sbwolfe@sympatico.ca,14094130,000000121460365,5,5,,5
292444,25-NOV-11,24-NOV-11,Rym,,fr,74.14.126.23,loucadieux7@sympatico.ca,14090826,000000121452268,5,5,Envoyer un courriel indiquant qu'il n'était pas possible de me reconnecter par Bell... ,5
292445,25-NOV-11,24-NOV-11,Vikram,,en,174.88.10.32,dllittle@sympatico.ca,14086960,000000121455044,3,3,The service from the rep. was fine. Would have been nice if the rep. was in Canada. My Internet is the issue. It has been getting progressively slower. Yesterday was super slow. This morning it was gone altogether. Not happy. I'm going shopping for a new supplier. ,2
292446,25-NOV-11,24-NOV-11,Quintin,,en,70.27.37.121,roberthouston@sympatico.ca,14093614,000000121453528,4,4,better communications. No one had informed your service rep that a complete server was down. if he had been aware a lot of time would have been saved both on my part and his,3
292447,25-NOV-11,15-NOV-11,Elvis Francisco,,en,76.70.77.160,johnkrzyzanowski@sympatico.ca,13981728,000000121265672,5,1,"In fact thee was no problem with the internet, it turned out that Bell had crossed my phone number with anothers and I could phone out , but, receive no calls. Therefore, I could not access my internet connection as the crossed lines did not afford me access to the internet.",5
292448,25-NOV-11,24-NOV-11,Jessica,,en,70.55.0.25,bruiners@sympatico.ca,14085634,000000121457179,5,5,I dealt with someone at Bell yesterday before Jessica who was not able to provide me with the level of customer service I would expect.  They were cordial but not very helpful and provided information which was not accurate.  I am gald I called back because I knew someone else could help me which Jessica did.  It' sjust too bad I had to make another call and spend more of my vacation time yesterday to deal with this.,5
292449,25-NOV-11,24-NOV-11,Kanchana,,en,184.144.10.163,elmarp@bell.net,14087346,000000121450242,5,5,"Instruct previous personnel the proper procedure to move bell services from previous address to new address with out
cancelling the estabblished contract.",1
292450,25-NOV-11,24-NOV-11,Sandra,,en,174.89.134.95,mpstable@sympatico.ca,14092092,000000121449531,5,4,"i have to call every day because i can never get on line,iam checking on other companies to be able to get better service at a cheaper price and not the inconvience that i have with bell",2
290653,25-NOV-11,24-NOV-11,Michael,,en,50.101.146.243,Lloydn@bell.net,14084178,000000121462788,4,4,"Michael did a good job on a tech problem. I understood however, that after fixing the problem I would be able to log into Bell mail without having to enter user name & pasword each time provide I clicked on the square which says ""keep my name & password safe"". I'm still required to enter name & password to log in each time which is rather annoying since I have already opened my PC with my password and Outlook express opens automatically when I click on the icon. One does what he has to do but if it is possible to rectify the situation it would be much appreciated. 
I have found your ""enhanced tech"" people most helpful while the ""chat process"" has been anything but if,in
fact, their English can be understood. ",5
290654,25-NOV-11,18-NOV-11,Arun,,en,70.49.149.133,pbeal@sympatico.ca,14023424,000000121337449,4,2,My internet service was down and I was told that it would be up within 48 hours and it was not back within the 48 hours.  I would have liked to have my internet service back sooner.,3
290655,25-NOV-11,24-NOV-11,Melvin,,en,184.145.11.87,rchillock@sympatico.ca,14093328,000000121462881,5,5,,5
290656,25-NOV-11,20-NOV-11,Brent,,en,74.14.26.195,nneff@sympatico.ca,14041264,000000121367183,5,5,,4
290657,25-NOV-11,24-NOV-11,William,,en,70.55.210.120,d.riven@sympatico.ca,14086402,000000121463681,4,4,More discounts are always appreciated!,5
290658,25-NOV-11,24-NOV-11,Chad,,en,69.158.128.82,jlecorre@bell.net,14089509,000000121455424,5,5,I thought the password change should have been handled by your online service but they failed. I was left with no Internet connection. That is when I called your phone service and obtained the help and guidance required. Not perfect but good. ,5
290659,25-NOV-11,24-NOV-11,Jeanette,,en,70.54.83.165,hdubeau@sympatico.ca,14088588,000000121454263,5,5,,4
290660,25-NOV-11,24-NOV-11,Juan Paolo,,en,65.95.80.4,mohank@sympatico.ca,14092000,000000121468012,3,2,"Solve the billing issue with 1 phone call rather than 3 calls and I am still not sure it is resolved !!! Confirm in writing the understanding.
 Get people who speak and understand ENGLISH & train them well. I know Bell is trying to cut costs but at what expense to your long suffering loyal customers like who have been with you over 40 years!",1
290661,25-NOV-11,24-NOV-11,Mohamed Amine,,fr,70.53.251.123,6883318@bell.net,14084030,000000121468743,4,4,,4
290662,25-NOV-11,24-NOV-11,Linda,,en,74.15.230.219,diane.tedeschi@sympatico.ca,14086868,000000121471708,5,5,Nothing all was done great!,5
290663,25-NOV-11,16-NOV-11,Mohamed Ali,,fr,67.68.115.182,trera@bell.net,14000286,000000121280754,5,5,,5
290664,25-NOV-11,24-NOV-11,Med amir,,fr,74.12.222.239,france_s@bell.net,14087746,000000121463298,5,4,,4
290665,25-NOV-11,21-NOV-11,Marco,,en,184.144.44.153,pgrudachuk@sympatico.ca,14053158,000000121395743,5,5,NOTHING,5
290666,28-NOV-11,27-NOV-11,James,,en,76.68.95.82,wain@bell.net,14123620,000000121515675,2,3,Wait time for customer service rep: 23 minutes. TV rep cannot address other concerns--internet/phone. Transferred to Business rep--5 minute hold--business rep cannot address TV issues. ,2
290667,28-NOV-11,27-NOV-11,Naim,,fr,69.157.250.176,lynelego@sympatico.ca,14120950,000000121520920,5,5,"Ceci répond à la question 4 plus bas, car le service d'aujourd'hui que j'ai reçu a été parfait. Mais les autres en général, je ne les recommande pas du tout. Je dois quitter tous les services de Bell que j'ai depuis 35 ans car les erreurs de votre compagnie sont à mon avis inacceptables auprès des ses clients qui sont honnêtes et qui paient régulièrement.",5
290668,28-NOV-11,27-NOV-11,Gilberto Jose,,en,184.144.11.121,omanphilbin@sympatico.ca,14121826,000000121521797,5,5,,5
290669,28-NOV-11,27-NOV-11,Stephan,,en,76.69.154.61,rstaron@sympatico.ca,14122602,000000121515406,5,4,"Call center should be in Canada, not off shore.",4
290670,28-NOV-11,27-NOV-11,Kevin,,en,64.231.54.45,gardenhouse90@sympatico.ca,14119154,000000121521776,5,5,nothing,5
290671,28-NOV-11,27-NOV-11,Ravi,,en,65.94.123.37,nerakmb50@sympatico.ca,14121712,000000121519971,5,5,"with my issue there was nothing else that needed to be done the csr was extremely helpful, and was able to resolve the problem,it was a pleasure talking with him. ",5
290672,28-NOV-11,27-NOV-11,Mathieu,,fr,67.70.113.186,mf.tremblay1@sympatico.ca,14121376,000000121514373,5,5,"J'ai demandé qu'un technicien vienne à la maison ce qui va être fait mardi le 29 entre 8:30 heures et 12:00 heures.
À ce moment, mon problème va être résolu à 100%",5
290673,28-NOV-11,25-NOV-11,Mary,,en,184.146.68.48,robertrolfe@bell.net,14105762,000000121473969,5,5,,4
290674,28-NOV-11,27-NOV-11,Zaid,,en,184.144.49.249,rob26@bell.net,14122464,000000121518351,5,4,,5
290675,28-NOV-11,27-NOV-11,Shobha,,en,69.157.49.247,myles.wood@sympatico.ca,14121684,000000121522285,5,5,It went rather well in fact,5
290676,28-NOV-11,27-NOV-11,Imen,,fr,69.158.175.209,guypoulin@sympatico.ca,14119428,000000121517546,5,5,,5
290677,28-NOV-11,26-NOV-11,Edwin,,en,184.147.2.226,chawkes@bell.net,14109630,000000121505642,5,4,Not to have had the problem at all. Had exactly the same problem the very next day. I am not happy with bell as I have had to many problems and I just  got hooked up to bell this past April.check out my problems and see for yourself.,
290678,28-NOV-11,27-NOV-11,Jihed,,fr,65.93.50.128,pascalpe3@sympatico.ca,14121884,000000121513687,1,1,,1
290679,28-NOV-11,27-NOV-11,Sannie Lou,,en,67.70.81.215,cleland5@sympatico.ca,14118162,000000121513707,3,4,"Apply the credit the representative told me I would receive when I called on October 11, 2011. Since this did not happen, I had to call again to correct your error. Very frustrating!",1
290680,28-NOV-11,27-NOV-11,Manel,,fr,67.68.213.244,turlututu@sympatico.ca,14123482,000000121517148,4,1,"Moins de 3 heures plus tard on a redescendu ma vitesse de connexion comme avant traiter avec le conseiller.
La vitesse de 500kbps je l'avais depuis plusieurs années et maintenant depuis une dizaine de jours on me l'a mise à 288 kbps. Je songe fortement à changer de fournisseur.",1
290681,28-NOV-11,27-NOV-11,Shashank,,en,76.69.14.192,dm.whitson@sympatico.ca,14118582,000000121521791,5,5,,5
290682,28-NOV-11,27-NOV-11,Amine,,fr,65.94.253.102,cgohier@bell.net,14118042,000000121519834,5,5,,5
290683,28-NOV-11,27-NOV-11,Manoranjith,,en,70.53.98.168,geremia@sympatico.ca,14119232,000000121519696,1,1,"listen !!!
also on question 4- i work for bell and this process of getting the phone fixed is a joke. the last rep i spoke to nelson was the excellent",1
290684,28-NOV-11,27-NOV-11,Nelson,,en,70.53.98.168,geremia@sympatico.ca,14119234,000000121521377,5,4,"still waiting on outside plant trouble to be fixed, need locates and dig a pit and repair encap",2
290685,28-NOV-11,25-NOV-11,Radhia,,fr,67.68.222.17,jeannotlarocque@sympatico.ca,14101502,000000121484436,3,4,etre plus claire,4
290686,28-NOV-11,16-NOV-11,Pau,,en,174.91.9.99,karis_tasogare@sympatico.ca,13994740,000000121282593,4,4,,5
290687,28-NOV-11,27-NOV-11,Helenpearl,,en,174.95.158.188,garylong@sympatico.ca,14119174,000000121513630,5,5,satisfied,5
290688,28-NOV-11,27-NOV-11,Joseph,,en,74.15.54.135,thomas.hidderley@sympatico.ca,14123324,000000121523305,5,5,,5
291233,24-NOV-11,23-NOV-11,Besma,,fr,141.0.9.62,pierre.dufour@sympatico.ca,14080766,000000121432187,4,5,,5
291234,24-NOV-11,23-NOV-11,Josue,,en,184.146.141.209,derryedwards@sympatico.ca,14074056,000000121446273,4,5,,5
291235,24-NOV-11,23-NOV-11,Edgar,,en,69.159.44.87,ted.simard@sympatico.ca,14082886,000000121435586,4,4,"Only that the higher level Tech said he would be phoning back to verify with me, but never did.  Every thing seems to be working fine though.  Not a big deal.",5
291236,24-NOV-11,23-NOV-11,Asir raja,,en,24.138.160.174,linda.pearl@sympatico.ca,14078296,000000121447325,3,1,"This has nothing to do with Asir...my service has been disconnected, even though I paid my bill, notified Bell (I have a confirmation number), and had my service, which had been suspended,working again on November 22.  Asir was unable to tell me why my service was AGAIN suspended,even though the problem had been resolved the night before - he was only able to tell me to call the 1-800 number the next day.",2
291237,24-NOV-11,23-NOV-11,Abdulkarim,,fr,70.30.158.186,dubuc.claire@bell.net,14074440,000000121444290,4,4,,5
291238,24-NOV-11,23-NOV-11,Ali,,en,76.67.80.203,carol.vanboxtel@sympatico.ca,14072866,000000121441977,4,4,,4
291239,24-NOV-11,23-NOV-11,Patricia,,en,70.26.33.176,gerald.wright@sympatico.ca,14075380,000000121443682,1,2,"You could have solved the problem, which is that when I click on send/receive the entire contents of my inbox on BellMail, i.e., my old messages, begin to appear in my Outlook inbox.",2
291240,24-NOV-11,23-NOV-11,Franssesca,,en,70.29.121.211,sandra.aldebert@sympatico.ca,14081818,000000121443694,5,5,nothing,4
291241,24-NOV-11,23-NOV-11,Rocco,,en,174.92.70.70,j.rotondo@sympatico.ca,14076338,000000121426881,4,4,,4
291242,24-NOV-11,23-NOV-11,Rudolf,,fr,69.157.148.81,rolandeyacoub@sympatico.ca,14081514,000000121436693,2,1,"Ça fait deux fois que j'appelle pour le même problème et personne n'est capable de résoudre mon problème.
A chaque fois je suis transferée soit à un autre département soit à Microsoft et pas de résultat.....quelle déception",3
291243,24-NOV-11,21-NOV-11,Merly,,en,184.146.156.49,rainbird@sympatico.ca,14053570,000000121386058,3,4,Have a monitor for tech support reps checking in on them. I didn't like being hung up on.  I told the rep that our router was acting up and he said that our internet account was fine and hung up.,3
291244,24-NOV-11,23-NOV-11,Haythem,,fr,184.148.244.88,jcsavoie16@sympatico.ca,14076604,000000121428202,5,5,Rien,5
291245,24-NOV-11,23-NOV-11,Alisia,,en,70.27.42.75,tokey.ryan@sympatico.ca,14083136,000000121433866,2,,It took three calls to get a change made to Internet useage.he latter didn't seem to be able to relate to the two previous reference numbers.he two previous calls abviously didn't action the change.Not very happy at all.,2
291246,24-NOV-11,24-NOV-11,Chuck,,en,76.67.127.32,larry.wood099@sympatico.ca,14078066,000000121448990,5,4,"please employ canadian people who would be easy to understand. After all, we do pay our bills in Canada, so let's employ our own.We have so many computer grads here that could do a great job as your technical support. Please take this into serious consideration. At one time you had them in Vancouver & I was able to understand them. Thank you",3
291247,24-NOV-11,23-NOV-11,Radhika,,en,74.14.95.113,alixdiann@sympatico.ca,14071522,000000121428896,5,4,Problem got resolved. Good service from bell rep,4
291248,24-NOV-11,21-NOV-11,Halima,,fr,70.24.207.156,r.reda@sympatico.ca,14053490,000000121372736,4,4,,3
291249,24-NOV-11,23-NOV-11,Nelson,,en,199.243.105.42,dalemartinson@sympatico.ca,14073660,000000121447494,1,1,"I need a power supply and want to pick one up rather than wait for one in the mail. I have 2 daughters that need the internet for school projects. I was told that I cannot pick one up. In this day and age I cannot believe that an arrangement cannot be made and that there is no flexibility on this matter. I am totally flabergasted that living in the lergest city in Canada I cannot go to one of many bell outlets in the city to resolve this. It also does not help that I have to speak with someone in central america and could not be transfered to some one in Canada to deal with this issue. I will be calling Bell right after this is sent and expect to have this issue resolved. My daughters need the computer now!! I also have no faith that the power supply would arrive Friday as promised which is too late as they have work to hand in on Friday. I am thoroughly dissapointed in the way this was handled so far.

Dale Martinson",1
291250,24-NOV-11,18-SEP-11,Walid,,fr,174.94.71.53,dorcaspe@sympatico.ca,13299526,000000119965904,5,4,,4
291251,24-NOV-11,23-NOV-11,Darwin,,en,174.92.28.43,jeanniegin@bell.net,14076694,000000121446452,4,3,agent could not do much when Bell was having problems,4
291252,24-NOV-11,22-NOV-11,Claudia,,en,70.27.76.40,antjiehalim@sympatico.ca,14057528,000000121407653,1,1,"1)they were not informed of my new plan to which I have received a confirmation number. This made the whole process confusing and the least helpful. 
2)reason for my call: I only found out how slow my overall internet speed is, and they were going to charge double to bring it up to speed which should have been included with the new plan in the first place.

",2
291253,24-NOV-11,23-NOV-11,Shashank,,en,76.69.40.58,vehs@bell.net,14083416,000000121432189,4,4,,4
291254,24-NOV-11,23-NOV-11,Diego,,en,174.93.20.35,rstewart5@bell.net,14081632,000000121443333,5,5,,4
291255,24-NOV-11,23-NOV-11,Marvin,,en,70.27.59.124,ldregan@sympatico.ca,14078144,000000121438269,5,5,Nothing,5
291256,24-NOV-11,23-NOV-11,Indhu,,en,70.50.63.250,amkend@sympatico.ca,14071612,000000121423968,4,4,,5
291257,24-NOV-11,23-NOV-11,Chad,,fr,184.144.169.136,guy.trottier@sympatico.ca,14075784,000000121439692,5,4,,3
291258,24-NOV-11,23-NOV-11,Hourry,,fr,70.48.96.216,richardblain1@sympatico.ca,14081284,000000121431474,3,3,"M'aviser depuis longtemps que je payais des frais inutiles tout à fait pour rien
je considère que je me suis fait exploiter pendant une tres longue période et que vous le saviez.
Je me demande si je ne me fait pas encore exploiter
je me propose des que j'aurai une demi journée de disponible de faire le tour des autres fournisseurs pour voir
si je trouve mieux et que je change n'esseyez-pas de me récupérer par la suite
Je peux me faire avoir par quelqu'un une fois mais pas continuellement 
J'ai quitté Bell pour le téléphone pour cette raison et même si depuis on me propose des choses intéressantes je les refuse",1
291259,24-NOV-11,16-NOV-11,Ana,,en,174.116.216.202,tonymiles@sympatico.ca,14000242,000000121279262,5,4,,4
291260,24-NOV-11,23-NOV-11,Asma,,fr,70.26.200.80,amagny@bell.net,14071560,000000121434512,5,4,,5
291261,24-NOV-11,21-NOV-11,Darwin,,en,184.145.124.83,lloyd.vera@sympatico.ca,14050864,000000121375863,4,3,I was waiting a some time to long to speak to someone to help us.,4
291262,24-NOV-11,21-NOV-11,Mariem,,fr,70.55.160.182,dianieg@bell.net,14046782,000000121379414,5,5,ne changer rien  ces un service hors paire que vous m aver offert je suis tres satisfait que je ne trouve pas les mots juste our vous dire un immense et grandiose merci,5
291806,23-NOV-11,17-NOV-11,Mathew,,en,184.151.63.205,m.felder@sympatico.ca,14008344,000000121313566,2,1,There has to be a certain amount of trust client/customer.,4
291807,23-NOV-11,22-NOV-11,Linda,,en,70.48.160.85,rfergus@sympatico.ca,14067712,000000121401319,3,2,To be persistent in finding the problem instead of telling me that the problem was with our computer and not the internet connection.,2
291808,23-NOV-11,22-NOV-11,Lokeswaran,,en,70.48.160.85,rfergus@sympatico.ca,14067714,000000121410111,4,4,He was very helpful.,3
291809,23-NOV-11,22-NOV-11,Priya,,en,74.12.99.244,djokic@sympatico.ca,14059984,000000121414269,5,5,,5
291810,23-NOV-11,22-NOV-11,Noureddine,,fr,184.145.213.162,myco@bell.net,14066140,000000121415012,4,4,,5
291811,24-NOV-11,23-NOV-11,Sarra,,fr,76.67.143.44,alimau@sympatico.ca,14071508,000000121429789,5,5,rien,5
291812,24-NOV-11,23-NOV-11,Sujay,,en,69.159.21.221,wernerb@sympatico.ca,14083676,000000121438394,5,1,,1
291813,24-NOV-11,23-NOV-11,Nes,,en,174.88.173.140,jojo_3339@sympatico.ca,14077196,000000121437798,5,5,,5
291814,24-NOV-11,23-NOV-11,Tyrone,,en,65.94.200.29,rhaynes@bell.net,14081256,000000121426577,3,1,resolve the issue,3
291815,24-NOV-11,23-NOV-11,Tony,,en,184.144.130.225,heather_munro@sympatico.ca,14075964,000000121435448,4,5,,4
291816,24-NOV-11,23-NOV-11,Ricardo,,en,65.94.244.41,lhamburg@sympatico.ca,14078254,000000121440550,5,5,,5
291817,24-NOV-11,23-NOV-11,Ashok,,en,50.101.36.137,macdon.tn@sympatico.ca,14078730,000000121432670,5,4,,4
291818,24-NOV-11,23-NOV-11,Jose,,en,70.27.29.8,glday@sympatico.ca,14075556,000000121434123,4,5,,4
291819,24-NOV-11,23-NOV-11,David,,en,67.71.64.200,carsajen@sympatico.ca,14072904,000000121436508,1,1,"stop my ""SEND"" e-mails from going to the ""OUT BOX"" and repeatedly being sent out",1
291820,24-NOV-11,23-NOV-11,Sharmila,,en,64.229.170.3,rruel@sympatico.ca,14081622,000000121439925,5,4,Totally satisfied,5
291821,24-NOV-11,23-NOV-11,Ahmed,,fr,216.218.29.178,bohemier@sympatico.ca,14072468,000000121426666,5,3,Charger un tarif raisonnable pour la bande passante supplémentaire ,2
291822,24-NOV-11,17-NOV-11,Zeineb,,fr,174.93.234.123,bretong@sympatico.ca,14002676,000000121293075,5,5,Rien! Tout fut réglé à ma très grande satisfaction.,5
291823,24-NOV-11,23-NOV-11,Jean-Philippe,,en,70.53.248.220,e26@sympatico.ca,14074506,000000121439734,4,4,,4
291824,24-NOV-11,22-NOV-11,Ayesha,,en,174.91.181.76,jkorol@sympatico.ca,14062928,000000121410380,4,3,,5
291825,24-NOV-11,23-NOV-11,Elsy,,en,174.94.23.51,allanlaura@sympatico.ca,14071530,000000121431674,5,5,Nothing -- my situation was handled perfectly.,5
291826,24-NOV-11,22-NOV-11,Tom,,en,70.55.1.3,lynnw93@sympatico.ca,14064716,000000121412175,1,3,Have a person answer the phone not be on hold for 40 mins. my time is worth something. I have called you guys 3 times in the last 6 months on billing issues I am very frustrated and close to jumping ship to your competitor! Lynn Winner,2
291827,24-NOV-11,22-NOV-11,Reginald,,en,76.64.126.81,gtoikka@sympatico.ca,14061626,000000121399721,5,5,Very good at this time.,5
291828,24-NOV-11,23-NOV-11,Kevin,,en,69.158.162.44,wiri252@sympatico.ca,14083744,000000121448450,5,4,,5
291829,24-NOV-11,23-NOV-11,Haykel,,fr,174.92.203.16,monikpurtell@bell.net,14079766,000000121441424,5,5,tout était parfait,4
291830,24-NOV-11,22-NOV-11,Linda,,en,64.231.118.135,arrhae324@sympatico.ca,14057606,000000121408719,4,4,,4
291831,24-NOV-11,22-NOV-11,Quintin,,en,64.231.118.135,arrhae324@sympatico.ca,14057610,000000121411733,2,1,rep could have been less abrupt,3
291832,24-NOV-11,23-NOV-11,Yassine,,fr,174.89.166.153,mlynx@sympatico.ca,14079678,000000121443217,5,5,,5
291833,24-NOV-11,20-NOV-11,Sana,,en,74.12.185.168,heatherstephens@sympatico.ca,14039074,000000121363473,4,4,came when they were scheduled to.,4
291834,24-NOV-11,21-NOV-11,Carmen,,en,64.231.150.84,nen@sympatico.ca,14052514,000000121371454,5,2,Carmen referred me to another bell staff who she felt could help me.  But the trouble was more than that staff could handle.  I have to make another call before a tech. was dispatched to fix it.  It took 4 days to reinstall the interrupted internet connection.,2
291835,24-NOV-11,23-NOV-11,Jessica,,en,69.158.13.116,paul.stuewe@sympatico.ca,14080564,000000121429894,3,1,problem was with Bell's accounting system,2
291836,24-NOV-11,23-NOV-11,Kranthi,,en,69.158.13.116,paul.stuewe@sympatico.ca,14080566,000000121439844,4,3,problem was with Bell's accounting ststem,2
291837,24-NOV-11,23-NOV-11,Omar,,fr,70.49.113.184,rene.massicotte@sympatico.ca,14081216,000000121436916,4,4,,3
291838,24-NOV-11,21-NOV-11,Janice,,en,70.49.22.205,dnsmurray@bell.net,14046882,000000121374329,2,,"Your staff could just answer the questions that are asked instead of giving me a supposed reduced rate , where actually you have inserted the price into the whole rate , than promise that other rates or discounts won't change than send an email that says discounts are deleted with the new transaction.  So how am I any further ahead than when I started and  how much further behind will I be when we are done the special offer?",3
291839,24-NOV-11,22-NOV-11,Katlin,,en,205.193.94.40,jeff.tapp@bell.net,14062694,000000121416427,2,1,"your systems were ""down"" so the analyst could not modify my account (remove a 5.00 insurance I have not ever used? The analyst apologized but then requested I call back the following day to have my account adjusted?  From a customer perspective, why could the company I'm paying, offer to call me back?? client services...It was their system that was down after all!",2
291840,24-NOV-11,08-NOV-11,Gilberto Jose,,en,74.14.14.123,verorod@bell.net,13917394,000000121113091,4,4,"nothing more that you could have done for me at that time.
 thank very much",5
291841,24-NOV-11,23-NOV-11,Imen,,fr,174.93.202.36,godintremblay@bell.net,14075614,000000121430351,1,3,"Le premier appel, j'ai eu quelqu'un qui me tutoyais comme si j'avais soigné les cochons avec lui . Il m'a laiss&#279; &#257; un technicien qui était occupé sur une autre ligne de téléphone. J'ai donc dû recommencer ma longue démarche pour vous rejoindre à nouveau.
Vos personnes ressources parlent très mal le français, c'est très difficile de les comprendre.
Ce qui est très grave... Bell se doit d'être bilingue.

",3
291842,24-NOV-11,23-NOV-11,Venkat,,en,65.95.89.230,robareid@sympatico.ca,14081404,000000121434078,4,,My call was in response to a phone call follow-up on my internet problems from last week. I told Venkat to pass on this information as internet problem resolved.,4
291843,24-NOV-11,23-NOV-11,Hassan,,en,184.151.63.132,wblackburn@bell.net,14083632,000000121439437,3,2,He was trained in only one product. Could not go into another direction on questioning.,3
291844,24-NOV-11,23-NOV-11,Aymen,,fr,184.144.222.175,micheque@sympatico.ca,14079516,000000121440111,1,4,Le service à la clientèle laisse à désirer. Et de Tunisie!!! Le technicien qui est venu était compétent et il a réparé les troubles.  La frustration me faisait pencher entre Vidéotron et vous.,3
291845,25-NOV-11,24-NOV-11,David,,en,64.228.90.106,architect@sympatico.ca,14084888,000000121456878,5,4,,5
291846,25-NOV-11,24-NOV-11,Med Ali,,fr,64.229.130.144,andreclaire@sympatico.ca,14084722,000000121471026,4,5,,3
292451,24-NOV-11,26-OCT-11,Andrew,,en,70.52.158.216,bldrbob@bell.net,13763954,000000120821746,3,3,"I have had to make numerous follow up calls and inquiries regarding my bills and promos and promises made.  As a long time customer, it was extremely frustrating to be shuffled from person to person within the call, to be told that the Bell rep could not find the confirmation number I was quoting, to be told there is a loyalty dept, then to be told there wasn't, to have diff reps provide diff information, etc..  I now analyze every bill that comes, as I am not convinced that the deals I have been promised, will be applied. I am also very frustrated to have to call in regularly to negotiate a deal every few months.  ",2
292452,24-NOV-11,09-NOV-11,Sweta,,en,70.50.223.125,apharris@bell.net,13918786,000000121140142,3,3,Get our email working through the modem when attached to our copier,2
292453,24-NOV-11,22-NOV-11,Seshadri,,en,70.53.97.101,petra.creede@sympatico.ca,14066974,000000121422329,1,1,resolve the problem,1
292454,24-NOV-11,21-NOV-11,Borhen,,fr,174.92.203.81,trep44@bell.net,14055736,000000121374083,3,2,c'est un credit de 75.00 donne pour un routard que j'avais renvoye il y a longtemps soi disant non recu fin aout.donc envoye par la poste bien avant le temps et j'ai recu un 2e avis avec adresse auto- collant.il y a eu erreur de votre faute car il avais deja recu le routard a missisauga.ayer donc un peu plus de communication entre vos departement et ceux qui reponde aux clients qui signale une erreur de facturation.depuis que je suis avec bell il y a eu beaucoup d'erreur de facturation,2
292455,25-NOV-11,24-NOV-11,Cathrine,,en,76.64.123.232,whipiwa@sympatico.ca,14095714,000000121458133,5,5,"All interaction was good and I have no suggestions for improvement. Catherine was thorough, pleasant, and easily understood.",5
292456,26-NOV-11,23-NOV-11,Mhamed Chekib,,fr,70.29.194.29,sylvie.lethiecq@bell.net,14082733,000000121428619,5,5,"je vous envoie deux message don il sen aille ailleurs je suis une histoire culturel  du pape en personne de rome italie vatican0020pape benoit xv1 envoiyer colie et recu message  du pape a mon adresse 1028 monttée masson par bujold  et lesvesque sous sol  pas de a pour menvoiyer   courrier laval h7c1s1  saint vincent de paul pq moi mme sylvie lethiecq léthique jai le pape benoit xv1 sur mon compte bell  2011 et sur mon compt bell le cardinal marc ouellet  avec 3contact enregistré  du cardinal2010  le haut placé de bell  ma envoiyer document en preuve de mon compte  jai dans mon coffre fort  le pape jean paul 2 1988 et 1997 jai apprie sa mort lorsque jécrivais a machine a écrire mon ex ses réveillé avec mon livre de brouillon de fin du monde de bien et de mal  et ma trahie toute ma vie de mon livre moi droit dauteur  depuis1997 a lannée que je les rencontré  jai  érité depuis mon pere est mort  de létoffe du frere andré  de 1986 et de limage de jéjus 1983 et reguarde en arriere  marqué reguarde mon image  jai été batisée  en creme et a ma confirmation en creme et toute le monde riai de moi , jai ma carte visa aux nom de marie christ  depuis des année avec code privé  dans mon coffre fort   jai rose de pluie de la sité de la santé de laval  priere que jai prie en aout 2010 il mon renfermé lorsque jétait  devenue maigre pour me renforcir et que jétait aux téléphone  a létat civil lorsque il mon enfermé et coupé la ligne de contact et a lhospital il ont coupé la ligne aux née aux directeur de létat civil toute le monde fait de la fraude avec mes document que était accaisible a tout les emploiyer de la cité de la senté de laval  dans le bureau et me droguay et maintenent il jouse avec mon souffre aux coeur  et ma donné médicament de10milligramme a baisser de2 milligramme pour mon coeur et je nest rien aux coeur et sen prenne a moi jai juste quau 30pour répondre a létat civil et mme mélanie touzin veut me faire rencontré un groupe pour suce sur le coeur et poul et pression a tout les matin  chez moi et il me dise que si il marrive de quoi danormal il vont faire venir embulence  jai refuser et insiste en me disant quil vont me prendre par la main  il sont des tueur les médecin moi victoria derniere job  presseuse  dans la haute couture  rue down sqare victoria je protege 20personnes  de létat civil de mes 10moi dattente jai guagné a loto québec en 1989 mikes et reculé 22ans en arriere je nes pas eux ma part  et fraude sur mon slippe de paye de 1989 aux nom de mme sylvie léthique assermenté par 2 haut placée de la caisse populaire   et le nom de mon patron sur mon slippe de paye est mon patron mr ravie patel de 22ans de papier de mikes fraude toute ma vie ont ma mentie je suis rendu aux consciencieux de loto québec  avec haut placé et aide juridicte sen est melé sen ma permission et référé a un autre avocat et je suis obliger dallé aux barreaux du québec et me faire entendre par les plus haut placé et mettre ma main sa bible de toute mon injustice je suis toute les hockey du monde entier toute les sport du monde entier toute aimer partout a travers le monde moi rose accident 1983 a monté aux ciel arraché un lampadaire  et a vue le tunnel de la mort et la lumiere aux bout du tunnel pareil comme mon famtome damour éric lapointe miracle de papier de 22 ans du vent a travers la planete  papier a un don spécial  et pouvoir surnaturel de dr bernard saint syr de 1988moi milliardaire 1983 les plaque de byke a monté de plus sen plus moi je men vais me défendre contre les état unit qui mon trahie dans leur musique du diable et de dinde et de crazy et de salope a tapie rouge et trophée moi les monngols début des bikes 2eme guerre mondial  moi rose non dans les hells mais je suis pétale de rose dans mon adolescence jai eux une guagne de bykes a 15ans jusqua mes 19ans et tout laché  mes mauvaise influense moi sortait avec le président des hells moi normal et ne boie que de leau  non boisson non ciguarette non drogue jetaime monamourdériclapointexx",5
292457,26-NOV-11,25-NOV-11,Nizar,,fr,64.228.83.77,paul.briere@sympatico.ca,14104898,000000121475796,4,4,,5
292458,26-NOV-11,23-NOV-11,Tanveer,,en,69.156.116.156,leo.lamoureux@sympatico.ca,14078192,000000121440263,3,4,when you call in for help it takes over an hour to find out what is wrong. Too long.,3
292459,26-NOV-11,25-NOV-11,Yassine,,fr,70.51.4.28,pacantin@sympatico.ca,14104774,000000121477534,5,4,,4
292460,26-NOV-11,25-NOV-11,Sonia,,fr,70.48.79.173,nicopolo@sympatico.ca,14104564,000000121473188,5,5,,5
292461,26-NOV-11,25-NOV-11,Alicia,,en,174.95.146.88,margmatt@sympatico.ca,14103436,000000121493349,4,4,My first call on Tuesday Nov 22 ran late (after 7:00PM) and I was put on hold while the agent went to ask a question of someone else in Customer Retention.  When I was put on hold the automated system for call management promptly told me that business hours are from 8:00AM (I think) to 7:00PM and that your offices were now closed.  It then hung up on me. This is definitely a system bug that should be fixed.  My next oppprtunity to call was Friday the 25th and my issue was resolved. ,4
290689,25-NOV-11,22-NOV-11,Mehdi,,fr,50.100.109.216,dcantin@sympatico.ca,14059718,000000121411491,,1,Résoudre mon problème: je ne peux ouvrir une session pour avoir accès à mon compte en ligne. Le problème était supposé être résolu dans les 72 heures. Le délais est écoulé et pas de nouvelles.,
290690,25-NOV-11,24-NOV-11,Rene Jose,,en,70.24.91.93,lloyd.freel@sympatico.ca,14090780,000000121460240,5,5,,5
290691,25-NOV-11,24-NOV-11,Yosimar,,en,74.14.199.62,mlricher@sympatico.ca,14091928,000000121464073,4,4,,5
290692,25-NOV-11,24-NOV-11,Slim,,fr,64.229.74.82,clercobscur@bell.net,14086216,000000121472018,1,1,M'aider vraiment,
290693,25-NOV-11,24-NOV-11,Juan Carlos,,en,174.91.49.129,lc.bee@sympatico.ca,14090490,000000121465143,4,4,A little less time being put on hold.,5
290694,25-NOV-11,15-NOV-11,Samia,,fr,74.12.225.42,valmu@sympatico.ca,13987822,000000121246512,5,5,,3
290695,25-NOV-11,24-NOV-11,Cindy,,en,70.24.108.75,evelyn.redden@sympatico.ca,14087494,000000121471207,4,4,,5
290696,25-NOV-11,24-NOV-11,Ramzi,,fr,67.71.69.156,mchenel1@sympatico.ca,14091536,000000121467929,4,4,,4
290697,25-NOV-11,24-NOV-11,Mohamed Abdelkader,,fr,70.30.213.112,pierrette.henry56@bell.net,14092940,000000121470526,5,5,"rien, le support est tout a fait adéquat",5
290698,25-NOV-11,22-NOV-11,Edgardo,,en,65.95.213.99,rconnor@sympatico.ca,14067592,000000121415922,1,1,"Technicians should be able to speak in clear, Canadian English.  Accents are very difficult to understand.",1
290699,25-NOV-11,24-NOV-11,Satish,,en,184.147.206.206,sue.gilmore@sympatico.ca,14094780,000000121460003,5,4,please have all teck support in Canada.  I prefer to support Canadians when i pay my Bell bill.,4
290700,25-NOV-11,23-NOV-11,Ritwik,,en,174.94.123.62,sheilaboucher@sympatico.ca,14082180,000000121429200,3,2,Not Ritwik's fault . He had to transfer me to a higher level who cleared up my problem . ,5
290701,25-NOV-11,24-NOV-11,Mark,,en,70.29.95.7,rapajoj@sympatico.ca,14093272,000000121468697,4,4,,4
290702,25-NOV-11,21-NOV-11,Danny,,en,67.68.55.11,jrossall@sympatico.ca,14049906,000000121381041,1,1,I am disgusted and frustrated with the lousy service I am getting from your service reps on transaction A97S35D9. My name is John Rossall. Please call me at 4164471628 and I will tell you my tale of woe. I have been a user of Bell since 1955 but I am thinking it is time I switched to another provider who will met my needs without the frustration of dealing with Bell.,1
290703,25-NOV-11,24-NOV-11,Alejandro,,en,64.229.181.206,jasongayle@bell.net,14089124,000000121469193,4,4,,4
290704,25-NOV-11,23-NOV-11,Karen,,en,174.89.156.25,babak_baradaran@sympatico.ca,14072056,000000121447868,1,1,you technicaL LADY SPENT HALF AN HOUR but was not competent enough to solve my problem. your router/system doesn't work with new applications like ipad or blackberry 9800,1
290705,25-NOV-11,23-NOV-11,Linda,,en,184.147.119.237,shipee1960@sympatico.ca,14082216,000000121447523,1,1,"The CSR was great...just found out i've been paying for Bell Internet Security Service for years and have PC Care, yet something got into my computer and i need to reinstall windows and everything, something i am not able to do personally. Seriously, if i could afford to go out and buy new software to protect my computer, i would cancel my internet service, security and pc care alltogether. I am seriously disappointed. I do however need to buy a dvd, or a memory stick thingy and call pc care to walk me through the entire process. I am naked without my computer and since i've been told a virus is in my computer and i've had to do all this, i'm having some serious anxiety. I hope to resolve this and calm down, so please have someone call me to explain how something corrupted my computer. I've been a bell customer and recommended the security service to many, I just hope they don't get angry with me if something happens to their computer.",1
290706,25-NOV-11,24-NOV-11,Gerardo,,en,174.93.32.141,shipley@sympatico.ca,14094402,000000121468747,5,5,,5
290707,25-NOV-11,24-NOV-11,Mohamed Sabry,,fr,69.156.17.19,andre.let@sympatico.ca,14084708,000000121469538,1,1,mon adresse internet est toujuors en panne,3
290708,25-NOV-11,19-NOV-11,Merly,,en,76.64.212.53,john.mackinnon@sympatico.ca,14031462,000000121342900,4,4,Would have been nice not to have to replace the modem due to a faulty power switch.  More reliable modem from that perspective would have saved the whole effort.,3
290709,25-NOV-11,22-NOV-11,Amir,,fr,174.91.255.185,s.remanjon@sympatico.ca,14068378,000000121421479,4,4,,4
290710,25-NOV-11,22-NOV-11,Mauricio,,en,70.30.134.151,dterranova@sympatico.ca,14060232,000000121413121,3,2,Faster response to my problem.,3
290711,25-NOV-11,24-NOV-11,Robbie,,en,70.26.99.195,VALERIPRONIN@sympatico.ca,14084268,000000121462422,4,4,"everybody is a good person, but as a team you are not OK, it seems like one department has no connection with other.",4
290712,25-NOV-11,22-NOV-11,Shobha,,en,76.69.0.131,alb.001@sympatico.ca,14057124,000000121421094,5,5,,4
290713,25-NOV-11,23-NOV-11,Seifeddine,,fr,69.159.159.121,cote_cour@bell.net,14073488,000000121435682,5,5,"Vraiment, je ne vois pas d'amélioration possible. Votre service technique 5/5 à
tous les points de vue.",5
290714,25-NOV-11,24-NOV-11,John,,en,76.68.40.25,famrowe@sympatico.ca,14087564,000000121460735,4,2,"The bell modem wifi 2 wire does not work with. Apple iOS devices.  Will not sync pw   Told to get another wifi router and disable the bell 2 wire
",2
290715,25-NOV-11,24-NOV-11,Seshadri,,en,64.231.50.29,debbiesforbes@sympatico.ca,14086724,000000121470411,5,5,,5
290716,25-NOV-11,22-NOV-11,Nathan,,en,67.71.61.24,salma.dukhi@sympatico.ca,14068456,000000121414085,5,5,"Nothing, I was completely satisfied with my experience.",5
290717,25-NOV-11,23-NOV-11,Ali,,en,70.26.141.110,zipfel@sympatico.ca,14083974,000000121445740,5,5,,4
290718,25-NOV-11,23-NOV-11,Faqria,,en,70.49.133.11,mike.hogan2@sympatico.ca,14079534,000000121446048,4,4,,5
290719,25-NOV-11,24-NOV-11,Satish,,en,174.91.109.67,lewiswhiteson@bell.net,14090586,000000121457405,5,5,,5
290720,25-NOV-11,24-NOV-11,David,,en,70.53.25.21,valwillis@sympatico.ca,14095472,000000121471970,1,1,Provided someone who could speak English that could be understood by a former English teacher - I could not repeat one sentence he said-  a complete waste of time- and bad experience- Juan to-night was 100%.,4
290721,26-NOV-11,25-NOV-11,Marcos,,en,184.147.130.88,carl.durst@sympatico.ca,14097864,000000121491431,4,4,All was fine.,4
290722,26-NOV-11,24-NOV-11,Mounira,,fr,69.157.175.54,guylainegagne4@sympatico.ca,14088454,000000121451245,5,5,"tout était parfait
service rapide, politesse, etc..",5
290723,26-NOV-11,25-NOV-11,Preethi,,en,74.14.64.97,rickpp@bell.net,14105636,000000121473221,1,1,Bell needs to withdraw their services with Hotmail as their email server. Since I signed up with Bell on Nov.15 my email accounts have been blocked 5 times by Hotmail and no one seems to know why. I was told during the conversation with the tech rep during at this time that my email account would be fixed in 4-5 business days. If that is how Bell treats their customers I might not stay with Bell for internet serivce. I was not too happy to say the least. I will not recommend Bell to any friends for internet service.,1
291263,24-NOV-11,20-NOV-11,Munyaradzi,,en,184.148.174.232,beverley.lapenskie@sympatico.ca,14037056,000000121362976,4,4,Given a bigger discount.,5
291264,26-NOV-11,25-NOV-11,Zoubeir,,fr,70.26.180.115,andre.tagpower@bell.net,14096838,000000121482665,2,1,"Le technicien m'a dit que pour avoir accès provisoire à monm internet une fois à l'extérieur de chez moi, en visite, il fallait faire une demande de déménagement. Ridicule .... Le suivant m'a montré comment le faire Dial Up !",5
291265,26-NOV-11,25-NOV-11,Aqeel,,en,184.144.47.31,carlnpat@bell.net,14097882,000000121479853,3,4,"The technician sounded frustrated or impatient at times, compounding my re-
ception to his instructions. Also, he was hard to understand.",5
291266,26-NOV-11,25-NOV-11,Mohamed Ali,,fr,69.156.171.67,denisbelair@sympatico.ca,14098950,000000121480067,5,5,,4
291267,26-NOV-11,25-NOV-11,Brent,,en,174.91.28.171,pdsgs@sympatico.ca,14104986,000000121486216,5,5,Easier access to a human at your end,5
291268,26-NOV-11,25-NOV-11,Karen,,en,70.31.112.211,jscaife5378@bell.net,14102020,000000121489078,3,3,"My incoming service provider is Toronto Real Estate Board. My outgoing is Bell now and I spent over 3 hours on the phone trying to make this work. I just switched from Rogers and was told it was an easy switch. It's now working but not the way I wanted it. Now my i-phone won't send my messages. HELP!!!! Also, it's all in my name and you still have it in my husband's name. Joan Scaife. Talk to Luis Sorto, the supervisor that helped me. He was the only one that helped me.",2
291269,26-NOV-11,18-NOV-11,Silvia,,en,174.92.35.115,stephencollins@sympatico.ca,14025614,000000121316099,4,4,...,5
291270,26-NOV-11,25-NOV-11,Grace,,en,99.224.199.25,lamersa@sympatico.ca,14102616,000000121476671,2,2,"I was passed back andforth between multiple reps and had to re-explain myself each time. Very frustrating and time consuming. I knew what the problem was and needed it resolved quickly but no one listened and it took very long. 

Plus when I finally got through to accounts the line dropped. I need to be compensated for a full days of work w no Internet. ",1
291271,26-NOV-11,23-NOV-11,Pradheep Kumaar,,en,174.92.105.237,overbank@sympatico.ca,14080364,000000121437590,4,4,"was very helpful, I was the one who had to leave the call to pick up my daughter from school.",5
291272,26-NOV-11,25-NOV-11,Jose,,en,74.12.144.72,don_sue@sympatico.ca,14099184,000000121484140,5,5,,5
291273,26-NOV-11,27-OCT-11,Srijod,,en,174.91.83.42,dk.beam@sympatico.ca,13780076,000000120861779,4,4,,4
291274,26-NOV-11,25-NOV-11,Thitola,,en,184.144.5.97,jstrongman@sympatico.ca,14102044,000000121495726,5,5,"There wasn't anything that could have been done better.  I wanted to let you know how helpful ""Thitola"" was to me.  I am a senior and not as quick on the computer as I should be.  Thitola was very patient and kind and I didn't feel rushed while she was trying to help me.  I thank you again for the excellent service that she provided.  I will probably be calling again about some silly problem that I can't figure out.  J. Strongman. ",5
291275,26-NOV-11,25-NOV-11,Eric,,en,69.158.147.69,ejlinley@sympatico.ca,14099466,000000121476147,5,5,,5
291276,26-NOV-11,23-NOV-11,Wajdi,,fr,174.95.240.126,m.trotier@sympatico.ca,14078690,000000121435279,1,2,avoir des renseignements de personne plus compétente,2
291277,26-NOV-11,25-NOV-11,Chiheb,,fr,65.92.250.14,bergeronguylaine@bell.net,14097386,000000121484763,,,Je n'ai pas appellé Bell vendredi le 25 novembre...,
291278,26-NOV-11,24-NOV-11,Edgardo,,en,174.91.195.154,sleznoff@sympatico.ca,14094504,000000121452512,3,3, ,4
291279,26-NOV-11,25-NOV-11,Ayoub,,fr,184.144.218.50,francois-guay@sympatico.ca,14099900,000000121486922,5,5,rien,5
291280,26-NOV-11,25-NOV-11,Gopi,,en,70.53.41.217,doug.david@bell.net,14099218,000000121485104,4,4,I was transfered three times before getting the right person.  All three were very polite and tried to help but the last tech. had sn accent which was extremely hard to understand. ,5
291281,26-NOV-11,23-NOV-11,Gopi,,en,64.229.87.172,dean_chris@sympatico.ca,14073930,000000121443395,1,1,representative said she would call back in 30 minutes - never called back !,1
291282,26-NOV-11,23-NOV-11,Asma,,en,64.229.87.172,dean_chris@sympatico.ca,14073932,000000121424049,1,1,Representative was to ship an item to be received soon - based on tracking # given on subsequent call and on info from Purolator an totally different address in a different city was given. I never did receive item.,1
291283,26-NOV-11,25-NOV-11,Emely,,en,184.147.201.254,gordbrown85@sympatico.ca,14100424,000000121478406,5,5,,5
291284,26-NOV-11,16-NOV-11,Omar,,en,184.147.201.254,gordbrown85@sympatico.ca,13992944,000000121269920,3,4,,5
291285,26-NOV-11,25-NOV-11,Khouloud,,fr,70.30.152.64,lacbrule@bell.net,14102582,000000121474468,5,4,rien demieux,5
291286,26-NOV-11,23-NOV-11,Salwa,,fr,70.48.142.9,rebai.bekkai@sympatico.ca,14081174,000000121425994,5,5,BAISSER LES PRIX,
291287,26-NOV-11,25-NOV-11,Ines,,fr,174.92.172.171,fprevost2006@sympatico.ca,14099862,000000121484089,4,1,"L'agent a tres bien reussi a repondre a mes questions. Mais le probleme demeure.
Jai téléphonner pour la premiere fois le 13 ou 14 novembre, et on a toujours pas ajouter les 40 gigs que j'ai demander.Je ne crois pas que ce soit la faute des agents a qui j'ai parlé.Je trouve tout simplement inconcevable que apres m'avoir dit lors de mon premier appel que ca serait ajouté dans les 24 a 48 hrs que j'attends encore!",3
291288,26-NOV-11,24-NOV-11,Haricharan,,en,70.53.84.223,thoard@sympatico.ca,14095144,000000121466235,5,5,,4
291289,26-NOV-11,25-NOV-11,Katia,,en,65.93.43.24,nessie@bell.net,14104496,000000121480445,5,5,"Previously to dealing with Katia I had  resolved a problem wih another rep. He misspelle the name and unfortunately was not able to correct it.  Katia graciously set me up with a secondary which she said would work.  I think she went out of her way to serve and please.
",5
291290,26-NOV-11,15-NOV-11,Adnan,,en,66.74.0.184,gerryC_23@sympatico.ca,13980092,000000121253780,5,5,,5
291291,26-NOV-11,24-NOV-11,Basho,,fr,74.14.211.72,gagnea@sympatico.ca,14087944,000000121469756,4,4,,4
291292,26-NOV-11,25-NOV-11,Rudys,,en,174.89.162.53,jsmurray@sympatico.ca,14102036,000000121487534,5,5,Let me get directly to a service representative. I tried following your interactive help. I finally hit 0 and got Rudy.  It took an hour to solve my problem but Rudys stayed with me and led me through the process.,4
291293,26-NOV-11,25-NOV-11,Christine,,en,70.49.242.130,jandls@sympatico.ca,14101246,000000121476736,3,1,Solved our problem without having made us wait a day,2
291294,26-NOV-11,23-NOV-11,Yassine,,en,70.29.128.196,jneuman@sympatico.ca,14077022,000000121443998,4,4,,4
291295,26-NOV-11,23-NOV-11,Akrem,,en,70.29.128.196,jneuman@sympatico.ca,14077024,000000121441894,2,2,,2
291296,26-NOV-11,25-NOV-11,Hema,,en,70.26.33.169,maria_somjen@bell.net,14103462,000000121492218,2,2,There was an issue with my modem and your people insisted there was an outage in my area.  It was the contact at 11:00 p.m. that was really amazingly helpful!,2
291297,26-NOV-11,24-NOV-11,Mathieu,,en,184.147.226.67,sylvia.kovich@sympatico.ca,14094880,000000121452536,5,5,,5
291847,25-NOV-11,24-NOV-11,Manel,,fr,70.30.152.186,mfalardeau0@sympatico.ca,14091658,000000121451309,1,1,"Quand on offre un service on s'assure qu'il est disponible pour la région du client, internet performance pas disponible à Québec (Neufchatel) une chance que vous êtes un chef de fil avec la téléphonie et internet. Vidéotron offre un meilleur service, je n'écarte pas la possibilté de les rejoindre très bientôt",1
291848,25-NOV-11,24-NOV-11,Vijayashanti,,en,76.68.51.85,saelliott@sympatico.ca,14093952,000000121454690,5,5,,5
291849,25-NOV-11,24-NOV-11,Diddharth,,en,76.68.51.85,saelliott@sympatico.ca,14093954,000000121461770,5,5,,5
291850,25-NOV-11,24-NOV-11,Nadim,,fr,70.26.234.167,hriel@sympatico.ca,14088766,000000121471269,5,4,"Non car le conseiller a été d'une patience et d'une gentillesse exemplaire pour moi.Il a à
coeur le service à la clientèle",5
291851,25-NOV-11,22-NOV-11,Hanen,,fr,184.144.143.78,henjos@sympatico.ca,14061858,000000121397532,5,5,Rien de plus car ma demande en entier a été répondue avec le plus grand professionnalisme et courtoisie.,5
291852,25-NOV-11,19-NOV-11,Ahmed,,en,184.145.124.67,billmill@bell.net,14028244,000000121341829,5,4,,5
291853,25-NOV-11,24-NOV-11,Kevin,,en,70.29.246.123,cav2@sympatico.ca,14085872,000000121450482,5,5,Nothing everthing very well thaks,5
291854,25-NOV-11,14-NOV-11,Med Hedi,,fr,70.53.199.115,lyse.bertrand@sympatico.ca,13972158,000000121221760,4,2,"Vérification du fonctionnement le lendemain de votre intervention. Car tout a cessé de fonctionner avec la connection d'un IPOD sur le portable. J'ai manqué de temps pour vous rappeler de nouveau. Actuellement je suis à inter réseau je vous rappelerai pour le même problème sous peu,merci quand même.",4
291855,25-NOV-11,22-NOV-11,Alejandro,,en,70.30.75.140,derekexner@bell.net,14059848,000000121422442,3,2,"I originally called the wrong number.  I called cell phone support and that guy was amazing.  The internet rep was very difficult to understand.  His hands were tied in my current situation though.  I need more internet usage than what my plan allots and they need to install fiber optic cables for my area.  I presume this will take place once they have enough demand.  I'm giving it another month then I am taking my buisness elsewhere.  Currently my cell phone contract with Rogers has expired and I was considerring doubling up with bell, however, it looks like my lone option will be Cogeco.",1
291856,25-NOV-11,23-NOV-11,Faouzia,,fr,174.95.187.170,mrlortie@sympatico.ca,14079842,000000121433158,3,2,"J'ai demaqndé qu'une personne me rappelle en janvier lors de vos sorties de forfaits internet, on m'a conseillé de communiquer avec vous  , c'est bizarre que lorsque vous voulez nous solicités avec vos services vous n'hésitez à téléphoner et voilà qu'un client vous demande de le rappeler...on vous répond rappeler nous....",
291857,25-NOV-11,24-NOV-11,Eleanor,,en,70.29.242.40,jacqueline.hollenbeck@sympatico.ca,14089016,000000121458971,5,5,nothing,4
291858,25-NOV-11,24-NOV-11,Kylie,,en,76.68.104.75,chris.frendo@sympatico.ca,14086076,000000121449716,5,5,,4
291859,25-NOV-11,24-NOV-11,Partha,,en,70.26.101.117,tomdyer@sympatico.ca,14095246,000000121459758,5,5,"Partha was excellent. However, I am still waiting to find the better inter-net connection which the call centre that employes # EX99658 and Supervisor #88034 Brian.This Call Centre does not use Bell Inter-Net so there must be a better Inter-Net service. Neither of them felt that even though Bell pays them that they have to use Bell products. Thus, there must be a better service provider. Please advise
Thank you Tom Dyer tomdyer@sympatico.ca",5
291860,25-NOV-11,24-NOV-11,Linda,,en,50.101.226.79,helen_muckle@sympatico.ca,14088616,000000121471212,1,1,STOP OUT SOURCING TO INDIA....THEY ARE RUDE AND YOU CAN'T UNDERSTAND THEM WILL BE LEAVING BELL BECAUSE OF THAT AS I REFUSE TO SUPPORT BELL INDIA,1
291861,25-NOV-11,24-NOV-11,Maxime,,fr,70.29.153.111,landryj@sympatico.ca,14090402,000000121464710,5,4,,5
291862,25-NOV-11,24-NOV-11,Edwitch,,fr,69.157.180.78,rene.richard4@sympatico.ca,14093396,000000121463421,4,4,"rien, tout était parfait",5
291863,25-NOV-11,22-NOV-11,Nasra,,en,70.29.159.235,galasso1@sympatico.ca,14061068,000000121403519,5,5,,5
291864,25-NOV-11,22-NOV-11,Rajni,,en,184.144.9.24,dabrowns@bell.net,14059472,000000121413711,4,4,,4
291865,25-NOV-11,24-NOV-11,Leah,,en,174.92.78.206,ajcorrado@sympatico.ca,14084466,000000121469807,2,1,Better rates for loyal customers. Stop jacking prices to get clients out of grandfathered contracts.,1
291866,25-NOV-11,22-NOV-11,Yassine,,fr,67.68.20.42,bourduq05@sympatico.ca,14058330,000000121414564,4,5,,5
291867,25-NOV-11,24-NOV-11,Mouna,,en,184.145.1.247,choclily@sympatico.ca,14086068,000000121464674,5,5,it's all good,4
291868,25-NOV-11,24-NOV-11,Prem,,en,76.67.127.75,catharinemcknight@sympatico.ca,14085850,000000121458304,5,3,,5
291869,25-NOV-11,24-NOV-11,William,,en,76.68.50.153,smorff@sympatico.ca,14094530,000000121466710,5,5,,5
291870,25-NOV-11,22-NOV-11,Yosra,,fr,70.50.166.229,serge71@bell.net,14068694,000000121408879,5,5,,5
291871,25-NOV-11,24-NOV-11,Aqeel,,en,70.54.22.146,d_wang100@sympatico.ca,14086424,000000121451026,2,1,,3
291872,25-NOV-11,24-NOV-11,Andrew,,en,174.88.4.80,turveyk@sympatico.ca,14095388,000000121453823,3,2,Better Internet.,3
291873,25-NOV-11,22-NOV-11,Greg,,en,174.95.134.78,w_stokes@bell.net,14070332,000000121420273,4,4,,3
291874,25-NOV-11,24-NOV-11,Dhanasekar,,en,69.157.56.142,horsehunter@sympatico.ca,14088742,000000121468436,4,4,,4
291875,25-NOV-11,24-NOV-11,Sarah,,en,70.29.32.199,g.lagasca@sympatico.ca,14087890,000000121466035,5,5,"great job guys,people like sarah should be commended for a job well done",5
291876,25-NOV-11,24-NOV-11,Stephane,,en,70.24.232.20,robert.byford@sympatico.ca,14093594,000000121468851,5,5,,4
291877,25-NOV-11,24-NOV-11,Susy,,en,174.88.148.234,mandp@sympatico.ca,14091154,000000121470415,4,4,,3
291878,25-NOV-11,22-NOV-11,Carolina,,en,74.12.147.7,maeflower@sympatico.ca,14064852,000000121406669,3,4,"I had extreme difficulty understanding
the foreing accent of the representatives",4
291879,25-NOV-11,25-NOV-11,Abdelhakim,,fr,70.26.182.225,patvillard@sympatico.ca,14092716,000000121472552,4,4,,4
291880,25-NOV-11,24-NOV-11,Chelsey,,fr,76.67.199.120,bdeshaies@sympatico.ca,14085198,000000121466699,5,3,"je vais voir ma facture du mois  prochain .si Chelsey a pu regler mon probleme.si non j vous flush ces beau des rabais mais faux pas prendre les client pour des crisse de clouwn.
 ",1
291881,25-NOV-11,24-NOV-11,Marie,,fr,76.67.199.120,bdeshaies@sympatico.ca,14085200,000000121465737,1,1,,1
291882,25-NOV-11,24-NOV-11,Travis,,en,184.144.41.147,eselvadas@sympatico.ca,14087442,000000121467202,5,5,"To look into the needs of the customers of their Internet Service, with complete satisfaction.
",4
291883,25-NOV-11,23-NOV-11,Haley,,en,65.95.94.242,jijv1@sympatico.ca,14076882,000000121430750,5,5,,5
291884,25-NOV-11,24-NOV-11,Ronald,,en,70.50.187.81,donidle2008@sympatico.ca,14087004,000000121459599,5,5,Experience was completely satisfactory.,5
291885,24-NOV-11,20-NOV-11,Stephen,,en,184.147.34.67,jlreid@sympatico.ca,14039620,000000121362860,4,4,No complaints.  thank You ,5
292462,24-NOV-11,23-NOV-11,Sarry,,en,70.51.123.141,tech_coach@sympatico.ca,14082882,000000121444853,3,3,"Do not make changes to e-mail services unless you consult with your customer base.  My wife's e-mail always showed a particular e-mail address in the from field; now it shows a Bell.net address.  This confuses people she deals with.

Although it was working fine a couple of days ago, it changed to the Bell.net address yesterday on its own.  I was told that it happened because of a change Bell made back in September.  My question is then why did the change take until Nov. 23rd to kick in.  Sounds suspect to me!

And, why doesn't Bell tell their customer service reps why the change was made in the first place.

I am losing confidence in Bell because of the these kinds of impositions and time wasted trying to resolve issues Bell causes.",2
292463,25-NOV-11,23-NOV-11,Maryssa,,en,74.12.50.222,tomjoe@sympatico.ca,14083152,000000121430092,4,4,no comment,4
292464,25-NOV-11,24-NOV-11,Ermany,,fr,69.156.141.170,nicole.stemarie@bell.net,14092308,000000121459479,5,5,,5
292465,26-NOV-11,25-NOV-11,Shyam,,en,69.158.77.170,egow@sympatico.ca,14099450,000000121495399,5,5,,5
292466,26-NOV-11,22-NOV-11,Melvin,,en,184.145.105.24,douglas.parent@sympatico.ca,14060152,000000121415603,5,5,Not a thing.  The service was prompt and efficient.,5
292467,26-NOV-11,17-NOV-11,Jessica,,en,65.94.100.54,Kjosch@bell.net,14001218,000000121295099,4,2,do not know,4
292468,26-NOV-11,25-NOV-11,Hema,,en,70.48.48.132,papawink@sympatico.ca,14104796,000000121495317,4,5,nothing that I can think of,5
292469,26-NOV-11,21-NOV-11,Sarah,,en,184.144.79.198,mg.dalrymple@sympatico.ca,14051892,000000121374675,5,5,Nothing,5
292470,26-NOV-11,21-NOV-11,Nes,,en,65.92.44.166,dainton3@bell.net,14046276,000000121372493,4,,Return envelope was supposed to be here by Nov 25th. It did not arrive. This was the second request when I was told the envelope would be here by the 15th. I'm moving on the 29th so I hope it arrives before then.,4
292471,26-NOV-11,19-NOV-11,Gunson,,en,70.55.0.2,jgkonyi@bell.net,14031314,000000121350577,5,5,,5
292472,26-NOV-11,25-NOV-11,Niyaz,,en,70.51.97.185,philip7@bell.net,14105090,000000121491370,4,4,,5
292473,26-NOV-11,23-NOV-11,Tyrone,,en,206.172.234.163,rpsuzor@bell.net,14081608,000000121430133,5,5,,5
292474,26-NOV-11,25-NOV-11,Mohamed,,fr,76.65.122.14,lucien_debbiesoucie@bell.net,14103112,000000121486407,5,5,,5
292475,26-NOV-11,25-NOV-11,Robert,,en,70.26.33.169,maria_somjen@bell.net,14103460,000000121493468,2,2,There was an issue with my modem and your people insisted there was an outage in my area.  It was the contact at 11:00 p.m. that was really amazingly helpful!,2
292476,26-NOV-11,25-NOV-11,Radhika,,en,65.92.175.176,pdolliver@sympatico.ca,14104984,000000121494281,5,5,nothing every thing was great.,5
292477,26-NOV-11,25-NOV-11,Edgar,,en,69.158.169.82,denise.gauthier3@sympatico.ca,14098952,000000121485714,5,4,,5
292478,26-NOV-11,25-NOV-11,Priyanka,,en,174.95.255.17,eleanorted@sympatico.ca,14099486,000000121480927,5,5,nothing,
292479,26-NOV-11,25-NOV-11,Christopher,,en,67.70.204.28,daltons@sympatico.ca,14098650,000000121491459,5,4,told me how to avoid phone scammers,4
292480,26-NOV-11,24-NOV-11,Jean-Philippe,,en,174.88.26.157,jsharpe@sympatico.ca,14089784,000000121464226,5,5,,5
292481,26-NOV-11,23-NOV-11,Mohamed Abdelkader,,fr,76.65.120.97,madeleine040@sympatico.ca,14078746,000000121447694,5,5,,5
292482,26-NOV-11,23-NOV-11,Mohammed shafeeq,,en,67.70.88.192,gary.charbonneau@sympatico.ca,14075252,000000121446183,5,5,,5
292483,26-NOV-11,25-NOV-11,Mohamed Amine,,fr,70.55.133.97,france_l@bell.net,14099870,000000121481568,3,4,Ne pas insister pour vendre des options dont on ne veut pas !!!!,3
292484,26-NOV-11,25-NOV-11,Aswathy,,en,184.144.39.32,amregimbal@sympatico.ca,14096803,000000121493606,5,5,,5
292485,26-NOV-11,22-NOV-11,Kevin,,en,70.24.181.189,lobo2@sympatico.ca,14064478,000000121407237,4,4,,4
292486,26-NOV-11,25-NOV-11,Med Aymen,,fr,174.93.108.178,dianevalin@sympatico.ca,14099060,000000121478148,4,5,,4
292487,26-NOV-11,25-NOV-11,Gopinath,,en,184.147.133.144,bettyernie@bell.net,14097418,000000121490042,5,5,"The problem was not with the rep, I was completely satisfied with the help of 
Gopinath. My problem was with Bell and an incorrect password. Thank you for your assistance.

",4
292488,26-NOV-11,25-NOV-11,Chae,,en,70.30.87.215,svg@sympatico.ca,14106938,000000121487500,2,2,It would have been more useful if someone in the beginning would have actually listened to what I was saying and not insistent on staying on the bloody script! ,1
292489,26-NOV-11,25-NOV-11,Jeff,,en,174.95.13.108,drahal@sympatico.ca,14099254,000000121475475,3,4,"Person I spoke to was trying to establish my identity as the person listed on the account.  Firstly, Emily verified who I was through my voice.  The rep then asked me name, address, etc.  Then to further confirm who I was , asked for my work number, which I gave him and he said I gave him the wrong number.  Impossible, as since I've been with Bell that is the only work number I have.  I asked what number was listed...he said he was not at liberty to tell me.  At this time, He asked me for the last 4 digets of my driver's license ( I didn't know Bell had that info).  I have never gone through such questioning before.",4
292490,26-NOV-11,25-NOV-11,Shakeel,,en,184.144.73.74,jbergstrom@bell.net,14101336,000000121488158,4,4,,2
292491,26-NOV-11,25-NOV-11,Duncan,,en,70.26.173.14,kevin.macgilchrist@sympatico.ca,14102366,000000121484464,3,2,The problem was resolved for only half an hour. ,3
292492,26-NOV-11,25-NOV-11,Methil,,en,70.26.173.14,kevin.macgilchrist@sympatico.ca,14102368,000000121481348,5,5,"Nothing, this representative was fantastic and even called back after half an hour to ensure the issue was resolved.",5
292493,27-NOV-11,25-NOV-11,Ayesha,,en,76.68.233.252,squashim@sympatico.ca,14106690,000000121493372,4,4,,4
292494,27-NOV-11,25-NOV-11,Naveen,,en,69.158.38.39,siebertv@sympatico.ca,14106482,000000121492641,5,5,Nothing,5
292495,27-NOV-11,26-NOV-11,Balaji,,en,76.64.28.176,cdiro1@sympatico.ca,14098024,000000121496223,1,2,"Too much waiting to talk to customer  service.
The customer services manners are not  friendly or professional. Customer service Staff need more training. ",1
292496,27-NOV-11,26-NOV-11,Johanna,,en,70.29.23.103,ron.curtis@sympatico.ca,14115256,000000121505514,5,5,"I was porting my home number to my cell number.  I have Fibe TV and Internet, but the team for wirelines service could not see my Internet service.  I needed a dryloop, but I was bounced from Mobility to Home Phone to TV & Internet.

You can improve service by tying your services and systems together internally, not only in the outward face of the company, and in the concept of ""one bill"".",4
292497,27-NOV-11,26-NOV-11,Cecile,,en,74.14.90.224,georges_olivier@sympatico.ca,14111070,000000121504016,5,5,Nothing else! It was perfect!,5
292498,27-NOV-11,26-NOV-11,Loyda,,en,64.229.94.91,sujohn@sympatico.ca,14116054,000000121504150,5,5,,5
292499,27-NOV-11,26-NOV-11,Luis,,en,70.26.99.103,noradand@bell.net,14114228,000000121511278,5,5,"The young man handeled my inquiry with great skill.

D Anderson",5
290724,23-NOV-11,13-NOV-11,Skander,,fr,76.67.168.250,tweetty39@bell.net,13966508,000000121212270,5,5,,4
290725,27-NOV-11,26-NOV-11,Ines,,fr,70.29.159.45,michel.voyer1@sympatico.ca,14113796,000000121496926,5,5,,5
290726,27-NOV-11,26-NOV-11,Luis,,en,76.65.20.69,barbwise@sympatico.ca,14109058,000000121502423,3,1,"Fix the problem already - tired of the connection/phone/internet and the internet always loosing connection.
I believe there's a major problem in the complex and repairs are required underground and for years nobody does anything about it.  First call, I guess I was being transferred and nobody came back to the phone for long time, hung up and started again. Eventually got off the phone and lost the internet connection - have to reboot.
CSR are fine, but they can't fix the problem. ",
290727,27-NOV-11,26-NOV-11,Mokhtar,,fr,184.144.231.30,jeanpierre.pilon@sympatico.ca,14111926,000000121504763,5,5,,4
290728,27-NOV-11,26-NOV-11,Mohamed,,fr,67.68.211.21,d.joanne@sympatico.ca,14109930,000000121502582,2,1,"Régler mon problème qui dure depuis que j'ai reçu le nouveau modem blanc. Le 2e.
Depuis un mois pas capable de garder Internet connecté. IL part à tout bout de champ.Je vais encore vous rappeler.",3
290729,27-NOV-11,26-NOV-11,Tony,,en,174.58.21.160,aswex@sympatico.ca,14108932,000000121505533,5,4,,4
290730,27-NOV-11,25-NOV-11,Sharon,,en,72.39.108.12,dcoffey@sympatico.ca,14098844,000000121477767,4,4,,4
290731,27-NOV-11,26-NOV-11,Ghassen,,fr,174.89.217.111,michellemay_1@sympatico.ca,14113828,000000121496919,2,,Expliquer pourquoi Microsoft bloque la réception des courriels.,
290732,27-NOV-11,26-NOV-11,Kate,,en,70.51.58.42,ken.ledgerwood@sympatico.ca,14112544,000000121506634,5,5,everything was satisfied during phone call,5
290733,27-NOV-11,26-NOV-11,Khan,,en,67.55.4.137,djcai@sympatico.ca,14110320,000000121510200,1,3,,2
290734,27-NOV-11,26-NOV-11,Danny,,en,76.69.31.36,kcberger@sympatico.ca,14112524,000000121504499,5,5,,4
290735,27-NOV-11,26-NOV-11,Ines,,fr,70.52.66.238,placnicm@sympatico.ca,14114696,000000121498866,5,5,je crois que vous avez fait le mieuz pour moi car je ne connais rien faire avec sa moi je clic et je fait de mon mieux et des errreurs ,5
290736,27-NOV-11,26-NOV-11,Khan,,en,65.95.220.223,ligrant@sympatico.ca,14112954,000000121504537,5,4,,5
290737,27-NOV-11,26-NOV-11,Raj,,en,70.31.225.91,nita.power@sympatico.ca,14114208,000000121501461,5,5,none,5
290738,27-NOV-11,26-NOV-11,Armando,,en,184.148.136.69,suscon@sympatico.ca,14116082,000000121503276,5,5,I cannot think of any way that this representative could have been more helpful.,5
290739,27-NOV-11,23-NOV-11,Juan,,en,70.29.65.205,aespinola@sympatico.ca,14071282,000000121445919,2,4,,1
290740,27-NOV-11,26-NOV-11,June,,en,174.92.13.223,beepers4246@sympatico.ca,14109112,000000121505152,5,5,Not a thing !,5
290741,27-NOV-11,26-NOV-11,Hency,,en,74.15.95.200,vmyra@bell.net,14116594,000000121500853,4,4,nothing i can think of..,
290742,27-NOV-11,26-NOV-11,Sana,,en,65.95.109.73,klouwerse@sympatico.ca,14112658,000000121498609,5,4,I asked the representative about all the junk mail That I receive everyday and said there was not much that could be done about it so i'm thinking I should go back to mcaffee as I did not get that much junk mail when I used it.,3
290743,27-NOV-11,26-NOV-11,Jose,,en,184.148.136.69,suscon@sympatico.ca,14116084,000000121506313,5,5,This representative did what he could to help me resolve the situation even though we were unable to come to a solution.  ,5
290744,27-NOV-11,26-NOV-11,Divya,,en,174.91.147.244,jsansous@sympatico.ca,14112342,000000121508762,5,5,None,5
290745,27-NOV-11,26-NOV-11,Med Wassim,,en,67.68.178.10,lapointed@bell.net,14112774,000000121510159,4,5,,5
290746,27-NOV-11,26-NOV-11,Carole,,en,207.245.236.107,ayubkhan19@sympatico.ca,14108978,000000121500148,5,5,to improve waiting time and reduce it ,5
290747,27-NOV-11,26-NOV-11,Budala,,en,76.69.3.140,nseidel@sympatico.ca,14114258,000000121506487,3,3,have people with better technical knowledge,3
290748,27-NOV-11,26-NOV-11,Mohamed,,fr,174.91.238.110,traductionsclc@bell.net,14116372,000000121505619,5,4,,5
290749,27-NOV-11,26-NOV-11,Vijay,,en,64.229.68.104,the.hielanman@sympatico.ca,14116252,000000121510499,4,4,,5
290750,27-NOV-11,25-NOV-11,Brahim,,fr,67.68.217.20,spectra.11@sympatico.ca,14106676,000000121489726,4,4,ne pas laissé passé des ignobles sur le services mobil a ces prix faramineux qui ne sers a RIEN ,5
290751,27-NOV-11,26-NOV-11,Zohra,,fr,184.144.227.19,percam@sympatico.ca,14114588,000000121497754,5,5,,4
290752,27-NOV-11,27-NOV-11,Khan,,en,65.92.53.172,mark.hardcastle@sympatico.ca,14113460,000000121511721,5,5,shortened the routing time to get to a tech.,5
290753,27-NOV-11,26-NOV-11,Casey,,fr,174.94.71.97,nello.camisa091@sympatico.ca,14114160,000000121499295,1,1,your service is no good 3 of the four calls hung up your product is no good can get this page in english if yowant to know more call me cell 514970-7578 home 514 955-7578 any time i know you can call me please do so.,1
290754,27-NOV-11,26-NOV-11,Marouen,,fr,70.31.220.97,gerard.duprat@sympatico.ca,14111074,000000121505228,5,5,,4
290755,27-NOV-11,26-NOV-11,Aqeel,,en,70.48.215.6,alipentti@sympatico.ca,14108636,000000121500355,5,5,-,5
290756,27-NOV-11,26-NOV-11,Malek,,fr,76.65.86.137,frgrenier@sympatico.ca,14110904,000000121507258,5,5,Rien de plus. Malek a résolu mon problème en peu de temps.,5
290757,27-NOV-11,26-NOV-11,Vijayashanti,,en,184.144.131.128,barry.jodoin024@sympatico.ca,14109068,000000121504446,2,1,"Very hard to understand the tech support lady, she was pleasant, but talked too fast and had a thick accent. She also could not resolve my problem connecting my new modem.",2
290758,27-NOV-11,22-OCT-11,Marco,,en,64.229.10.125,wdesilva@sympatico.ca,13728098,000000120737335,1,1,have trained staff answering the phones,3
290759,27-NOV-11,25-NOV-11,Michael,,en,76.66.104.245,sandy.kasparian@sympatico.ca,14106194,000000121485801,5,5,,5
290760,27-NOV-11,26-NOV-11,Karen,,en,70.30.25.41,ansteyt@sympatico.ca,14108844,000000121502326,5,5,,4
290761,27-NOV-11,26-NOV-11,Dorsaf,,fr,174.94.71.97,nello.camisa091@sympatico.ca,14114162,000000121505196,1,1,your reps in india r very nice doesnt mean they can fix your product that doesnt work my internet usage as doubled since dec 2010 it could be four times higher now please call me at 514 9707578 or at home 514 955 7578 any time,1
290762,27-NOV-11,26-NOV-11,Jessa,,en,70.29.201.180,m.masi@sympatico.ca,14113194,000000121507342,5,5,,5
290763,27-NOV-11,26-NOV-11,Med Amine,,fr,67.68.250.239,ma.giguere@sympatico.ca,14113228,000000121503423,5,5,,5
290764,27-NOV-11,26-NOV-11,Rudys,,en,76.69.11.136,s.charlebois@sympatico.ca,14115398,000000121504473,5,5,,5
290765,27-NOV-11,26-NOV-11,Estephania,,en,70.49.2.37,keith.waterfield@sympatico.ca,14112540,000000121497963,5,5,"Service was great, quick and to the point.",5
290766,27-NOV-11,26-NOV-11,Imen,,fr,67.71.112.74,paradis2422@sympatico.ca,14114406,000000121501947,5,5,Rien.,5
290767,27-NOV-11,26-NOV-11,Manel,,fr,69.158.99.112,aseguinot@sympatico.ca,14108906,000000121500029,5,5,"Rien. Manel est le meilleur agent que j'ai eu téléphone depuis de nombreuses années: voix claire,français parfait,ne parle pas trop vite et pas avare de son temps. Donnez-lui une augmentation ou une promotion!!!",5
291298,24-NOV-11,23-NOV-11,Selene,,en,69.159.60.234,barnes27@sympatico.ca,14072116,000000121424987,5,4,,5
291299,24-NOV-11,23-NOV-11,Eya,,fr,70.27.221.200,shirleygalardo@bell.net,14082222,000000121424839,5,5,rien,5
291300,24-NOV-11,22-NOV-11,Charles,,en,74.198.87.26,steu2@bell.net,14069270,000000121411185,5,5,"not have to go through all the channels to get to talk to someone like Charles.HE was the only one person that could resolve my problem. I talked to people for 2 days  from BEll in Costa Rica, Phillippines, plus across Canada. I had asked them to send me a e-mail into regards of our conversations and they all refused, or a copy of the recorded conversation and they refused. I always thought that Bell Canada was a Canadian company, I feel I have been miss-led with this. Plus , being a customer of Bell's all of my life I feel you should look after your clients a little bit better then you do , there is alot of other competion out there, and if things don't change I will have to leave BEll. Also, one more thing I can get a a cheaper rate anywhere then BEll. I have a long distance plan for across Canada for $67.82, I can get the same plan from other resources for only $20.00 a month. You do the math.",3
291301,24-NOV-11,23-NOV-11,Nesrine,,fr,207.61.145.4,cazarain@sympatico.ca,14072954,000000121433702,3,5,"Au lieu de vouloir me vendre le service internet le plus cher à tout prix, me donner les choix disponibles sans que j'aie à insister pour qu'on me les dises. Mais à part ça, bonne communication même si de Tunisie!",4
291302,24-NOV-11,23-NOV-11,Bry,,en,76.67.24.161,charles_hebert2001@sympatico.ca,14073132,000000121426030,5,5,,5
291303,24-NOV-11,24-NOV-11,Nandhini,,en,70.26.45.71,v_malazd07@sympatico.ca,14083358,000000121448996,5,5, n/a,4
291304,24-NOV-11,22-NOV-11,Sudhakar,,en,184.148.122.94,weavers2794@sympatico.ca,14070388,000000121420571,5,5,,4
291305,24-NOV-11,23-NOV-11,Radhia,,fr,67.68.67.226,r.leroux50@sympatico.ca,14080994,000000121430672,4,4,,5
291306,24-NOV-11,23-NOV-11,Catherine,,en,174.95.216.50,jameswpowell@sympatico.ca,14076452,000000121427091,4,4,,4
291307,24-NOV-11,22-NOV-11,Tejaswvi,,en,174.88.91.55,rejeantremblay@bell.net,14067660,000000121399997,5,5,,5
291308,24-NOV-11,23-NOV-11,Darwin,,en,70.27.24.246,gcoyne@sympatico.ca,14075302,000000121435385,5,3,,4
291309,24-NOV-11,22-NOV-11,Mary,,en,69.158.146.138,cmyeomans@sympatico.ca,14059188,000000121411213,4,4,,4
291310,24-NOV-11,23-NOV-11,Grant,,en,204.101.237.139,kjflynn@sympatico.ca,14077815,000000121426815,5,5,,5
291311,24-NOV-11,23-NOV-11,Maria,,en,69.157.150.107,erwin.bas@sympatico.ca,14074732,000000121429474,4,4,Her thick accent made me wonder if i am talking to a representative from somewhere in Canada or India ?,4
291312,24-NOV-11,03-NOV-11,Hal,,en,70.26.7.177,kach1@sympatico.ca,13856918,000000121015728,1,1,Not get the only thing thing you had to do wrong.,1
291313,24-NOV-11,23-NOV-11,Sami,,fr,70.52.63.253,fpoirier@sympatico.ca,14075024,000000121439510,5,5,"pas grand chose, la situation c'est un arret de courant dans la batisse qui avait durer 2 hrs.
 En espérant que cela ne se reproduise pas trop souvent par contre j'ai apris qu'avec ce modem   et fibe internet  quand cela se produit- arret de Hydro_. il n'y a pas autre chose à faire que vous contacter pour recharger mon modem.  pourtant je trouve cela  un peu moche parce que auparavent on n,avait pas à faire cela , le tout se remettait en marche sans que l'on soit obligé de vous appeler.  Pas tout a fait normal pour une nouvelle technologie,,,
Qu'en penser vous!!! ou  ce que le préposé m'a dit n'était pas tout a fait exact.  S.v.p me répondre sur ce sujet
 Merci",5
291314,24-NOV-11,23-NOV-11,Lucas,,en,76.67.80.236,claire_k@sympatico.ca,14073316,000000121430819,4,4,I can't think of anything. the man was very nice and hopefully it will show up on my next bill!!,4
291315,24-NOV-11,24-NOV-11,Omar,,en,184.144.21.38,mabrowngcc@sympatico.ca,14078726,000000121448821,3,3,"was in followup to previous survey concern.... this fellow spoke quickly, did provide another email address, but I felt he was not really interested in the problem .",4
291316,24-NOV-11,03-NOV-11,Michel,,en,70.26.7.177,kach1@sympatico.ca,13856928,000000121010423,1,1,"Our own friend techie changed channels as wireless signal kept dropping every 15 seconds. Set to hamilton bell recomendation and it worked. The most awful consumer experience in alst 20 years. 10 hours off work for me and my wife, 2 of our own i.t. folks (ex Nortel eng.s) helping Bell get it right for 4 hours, lost time, productivity,etc.
Your $300 offer to conmpensate in no way makes up for half of how much we were diappointed, inconvenienced, frustrated, and now hate with absolute conviction. We will of course disparage your reputation to anyoneone and everyone we can. I mean we could at one ime get anyone from service to even phone us....hello...Bell...telephone..?
Shovelling all your I.t. difficulties to 3rd world underpaid techies is so colonially quaint..like sharing your candaian no phone marketing list...oh.I digress.  In short, Bell was pathetic.  Everyone makes amistake: honorable and competant organizations and people respond accordingly make things right.  Bell merely sent me to antoher 3rd world techie.  I must have talked to people in 8-10 countries. Se 6 previous survey returns and no I am not going to fill out another 6 to your automated survey filter.  I dare anyone from bell to have th guts to even give us a call of apology.  ",1
291317,24-NOV-11,23-NOV-11,Daniel,,en,70.29.32.120,hgparrill@sympatico.ca,14076026,000000121447024,5,5,Nothing,5
291318,24-NOV-11,28-OCT-11,Mark,,en,70.26.7.177,kach1@sympatico.ca,13797054,000000120880913,1,1,You got the 1 thing you had to do wrong.,1
291319,24-NOV-11,12-NOV-11,Roy,,en,174.89.141.181,rwieringa@sympatico.ca,13958468,000000121202001,4,1,"DUE TO THE FACT THAT DURING THE SECOND WEEK OF  NOVEMBER, OUR INTERNET SERVICE WAS INTERRUPTED CAUSING DISRUPTION AND CHAOS TO OUR HUMBLE HOUSEHOLD,WE FEEL WORDS LIKE ""REIMBURSEMENT"" OR ""INCENTIVES"" ARE APPROPRIATE ENOUGH TO SATISFY OUR DISTRESS. ROY WAS THE REPRESENTATIVE I TALKED TO, WHO WAS JUST A PLEASANT GENTLEMAN, TRIED TO RECTIFY THE PROBLEM,WITH NO SUCCESS.I AWAIT YOUR RESPONSE.        RICK                                                                        ",2
291320,24-NOV-11,22-NOV-11,Ana,,en,74.15.81.60,hrussell.kwylie@sympatico.ca,14061994,000000121421769,5,5,Nothing,4
291321,24-NOV-11,20-NOV-11,Gayathri,,en,70.31.36.16,joan-murray@sympatico.ca,14039638,000000121358736,4,3,,4
291322,24-NOV-11,23-NOV-11,Pavan,,en,70.48.4.207,llaumor02@bell.net,14078378,000000121428294,5,5,"Keep on being helpful and considerate to a customer who's slightly vision impaired and not very computer-smart.  It does make calls to technical support less intimidating - unlike The Source whose staff would not return your calls regarding problems, especially when they know that you're not buying and the query is on items that they've already sold, hence as far as they're concerned, the issue is closed.  Not very good customer service at all - The Source, I mean.",5
291323,24-NOV-11,23-NOV-11,Manish,,en,70.29.154.130,tom.rougas012@sympatico.ca,14083138,000000121440495,5,4,,5
291886,24-NOV-11,23-NOV-11,Tony,,en,174.89.241.188,mrosman@sympatico.ca,14079844,000000121443068,4,3,"Improve the connection to be able to better hear the technician.
Ask the technicians to explain things in simple terms that are understandable...",5
291887,24-NOV-11,23-NOV-11,Neha,,en,174.88.201.62,claudine.newman007@sympatico.ca,14073356,000000121436579,3,4,"The rep did not seem to completely know about the hardware.  She asked for a model and serial number which were not clearly labelled on the hardware, and she was not able to help me identify these.",4
291888,24-NOV-11,23-NOV-11,Vincent,,en,174.95.214.150,the.lambs@sympatico.ca,14082960,000000121424034,5,5,,5
291889,24-NOV-11,23-NOV-11,Diego,,en,74.15.94.192,t.knowles7@sympatico.ca,14082764,000000121442507,5,5,,5
291890,24-NOV-11,23-NOV-11,Haythem,,fr,76.64.248.131,jmguenette@sympatico.ca,14077011,000000121442200,5,5,"Rien de plus, ce fut excellent.",5
291891,24-NOV-11,23-NOV-11,Souhaib,,fr,174.93.235.123,archambault.m@sympatico.ca,14071830,000000121437868,5,5,Rien,5
291892,24-NOV-11,21-NOV-11,Stephen,,en,65.95.227.232,jpborg@sympatico.ca,14049856,000000121370883,1,1,"Follow-up feedback from Bell to inform me, or ask, if my problem was resolved",1
291893,24-NOV-11,23-NOV-11,Haykel,,fr,74.14.204.34,dfortin11@bell.net,14074090,000000121447177,5,5,parfait gentlement rien d'autre,5
291894,24-NOV-11,23-NOV-11,Brenda,,en,76.69.107.119,fking3@sympatico.ca,14074958,000000121440621,4,4,,5
291895,24-NOV-11,23-NOV-11,Serina,,en,69.156.82.169,daluz@sympatico.ca,14073670,000000121447394,3,3,,3
291896,24-NOV-11,23-NOV-11,Mohamed Amine,,fr,184.145.191.248,delauguy@sympatico.ca,14073976,000000121437559,5,5,,5
291897,24-NOV-11,23-NOV-11,Lotfi,,fr,70.48.116.30,moncle@sympatico.ca,14079752,000000121428984,5,5,rien tout était parfait,5
291898,24-NOV-11,23-NOV-11,Marouen,,fr,184.146.235.21,gilles.marette@sympatico.ca,14075480,000000121428296,5,5,,5
291899,24-NOV-11,20-NOV-11,Mohamed,,fr,206.162.182.38,nicolassingcaster@sympatico.ca,14041220,000000121364028,1,1,M'assurer le service pour lequel je paie,2
291900,24-NOV-11,23-NOV-11,Xenia,,en,74.198.87.97,dtodgham@sympatico.ca,14074430,000000121447481,2,1,"When internet service is not working, the normal response is we'll send a new modem...how many replacements to I need???  Probably switching to Rogers.",1
291901,24-NOV-11,23-NOV-11,John,,en,70.29.73.66,mmccance@sympatico.ca,14079688,000000121435327,5,5,I have no complaints all was fine,5
291902,24-NOV-11,23-NOV-11,Karishma,,en,184.146.172.93,joan.dennis@sympatico.ca,14077032,000000121446554,5,5,,5
291903,24-NOV-11,23-NOV-11,Marwen,,fr,70.48.117.243,bird2@sympatico.ca,14072374,000000121433914,3,4,"Quand vous changez vos forfaits qui pourraient affecter un client, moindre courtoisie serait de laviser! Votre attitude a fait que je garde lil ouvert serieusement vos compétiteurs!",2
291904,24-NOV-11,23-NOV-11,Nora,,en,76.68.154.63,felnic@sympatico.ca,14074906,000000121435594,4,5,none,5
291905,24-NOV-11,23-NOV-11,Afef,,fr,70.30.151.249,gerberarouge@sympatico.ca,14075392,000000121436472,5,2,diminuer le temps d'attente entre les changements de page.,5
291906,24-NOV-11,22-NOV-11,Saadullah,,en,70.48.27.3,allen.mayo@sympatico.ca,14057282,000000121397911,4,5,?,4
291907,24-NOV-11,23-NOV-11,Aqeel,,en,70.48.229.80,mo.jo@sympatico.ca,14079720,000000121429229,5,5,      NOTHING,5
291908,24-NOV-11,23-NOV-11,Karishma,,en,70.26.149.117,karen.hickey078@sympatico.ca,14077522,000000121434644,5,5,,5
291909,24-NOV-11,23-NOV-11,Jensen,,fr,74.15.201.153,lisettegag@bell.net,14078360,000000121430585,5,,,3
291910,24-NOV-11,23-NOV-11,Nasra,,en,71.51.175.152,mlonglade@sympatico.ca,14079674,000000121436885,5,5,"i was very excited to hear a canadian voice on the line,thank you, that made everything so much better.",5
291911,24-NOV-11,23-NOV-11,Elvis Francisco,,en,70.31.60.202,babyproducts@bell.net,14072064,000000121448513,5,5,Not a thing. Everything was excellent.,5
291912,24-NOV-11,21-NOV-11,Olfa,,fr,70.24.207.156,r.reda@sympatico.ca,14053492,000000121371704,3,2,"pas grand chose, la préposée ne semblait pas comprendre ce que je voulais",3
291913,24-NOV-11,23-NOV-11,Max,,en,76.68.110.127,ibarabas@sympatico.ca,14076178,000000121430404,5,5,,5
291914,24-NOV-11,23-NOV-11,Susy,,en,74.14.170.73,sweetiedi@bell.net,14082698,000000121439593,5,5,,5
291915,24-NOV-11,23-NOV-11,Aqeel,,en,174.91.109.63,eddie0@sympatico.ca,14074534,000000121429530,4,4,"actually I was surprised at info I received and should have asked more questions 
My fault",5
291916,24-NOV-11,23-NOV-11,Gregorio,,en,76.64.194.194,burls66@sympatico.ca,14072700,000000121439868,5,5,not a thing. this is the second time i have called.and they were helpful and kind each time.,5
291917,24-NOV-11,23-NOV-11,Kumar,,en,174.91.98.219,e2mg.corbett@sympatico.ca,14074508,000000121448080,5,5,,4
291918,24-NOV-11,18-NOV-11,Karla,,en,76.64.97.3,thevillen@sympatico.ca,14026058,000000121319249,1,1,"
I could not resolve my problem

On a subsequent call Nov 24/11
I was able to resolve the problem",4
291919,24-NOV-11,23-NOV-11,Salvador,,en,70.49.8.237,jearls@sympatico.ca,14076706,000000121429459,5,5,not to have had to call back from a week ago when it should have been resolved.,3
291920,24-NOV-11,18-NOV-11,Henry,,en,67.68.73.124,jprudhom@bell.net,14019992,000000121326302,3,1,"I had to get a proper technitian to get my computer on line.  He had my computer going online in 2 min. It cost me $40. to find out how your incompetency.  
",5
291921,24-NOV-11,23-NOV-11,Tanveer,,en,70.27.35.113,frank_hoffer@sympatico.ca,14075064,000000121447846,5,5,,5
291922,24-NOV-11,18-NOV-11,Omar,,fr,76.68.150.13,chatnv@bell.net,14015810,000000121318093,5,5,,5
291923,24-NOV-11,23-NOV-11,Prem,,en,65.95.83.102,jg.grosvenor@sympatico.ca,14076844,000000121431077,4,4,nothing,4
291924,24-NOV-11,21-NOV-11,Mourad,,fr,70.55.177.31,francinetrepanier@sympatico.ca,14047674,000000121395189,4,2,"Je considère que les frais de 2.00$ facturé lors d'un appel logé à 411 ne doivent pas être facturés, lorsque l'assistant n'a pas pu trouver le numéro recherché.

Je dois à l'occasion débrancher mon ordi pour des travaux et il m'arrive de loger  des appels d'aide à l'assistance 411 de ma région.

Espérant que la modalité de facturation soit corriger.

Nous sommes quelques personnes qui penser de faire appel aux émissions télévisées « La facture » et « JE », qui ont un grand impact et influences sur les consommateurs canadiens.

Merci et bonne journée!",4
291925,24-NOV-11,23-NOV-11,Nelson,,en,76.64.195.151,yessie@sympatico.ca,14083842,000000121447252,5,5,,5
291926,24-NOV-11,23-NOV-11,Mary ruksana,,en,174.91.130.173,osyth@sympatico.ca,14080354,000000121434168,5,5,,5
291927,24-NOV-11,23-NOV-11,Melvin,,en,70.30.20.218,RONeidig@bell.net,14071048,000000121439847,5,4,,5
291928,24-NOV-11,23-NOV-11,Melvin,,en,70.30.20.218,RONeidig@bell.net,14071050,000000121439877,4,4,,4
291929,24-NOV-11,23-NOV-11,Malek,,fr,70.48.190.111,gaetan.pomerleau090@sympatico.ca,14075214,000000121426103,5,5,rien de plus,5
291930,24-NOV-11,22-NOV-11,Dilip,,en,70.49.237.198,r.cauduro@sympatico.ca,14067340,000000121412635,4,4,,4
292500,26-NOV-11,25-NOV-11,Houssem,,fr,76.64.87.50,ginette.doyon@sympatico.ca,14100308,000000121490758,4,4,on attend trop longtemps pour parler avec un technicien,5
292501,26-NOV-11,25-NOV-11,Gayathri,,en,70.26.34.49,slondry@bell.net,14106546,000000121474932,5,5,"Gayathri was the perfect customer service representative. For the first time in a very long time, my call to resolve a question with Bell service was responded to in a positive, helpful manner. Her patience in walking me through the process of reconnecting to the internet was very much appreciated and the result was 100% success. This is a 180 degree difference from the past few months of trying to resolve other issues wtih my Bell services and has gone a long way toward making me feel like a valued client. Gayathri
is to be highly commended for her dedication to customer service, a quality which seems to have been lost in the past while.

In seeing that your next question is whether I would recommend Bell based on this experience, I would have to say that the frustration from the past three months has not been entirely dissipated from this current good experience so I will likely not recommend based on one great customer service representative. My recommendation will only come based on consistent good service, after all, one of the other issues I have remains unresolved despite numerous discussions with various reps.",2
292502,27-NOV-11,26-NOV-11,Wahida,,fr,184.146.246.215,realpaige@sympatico.ca,14114998,000000121504238,5,4,"Bonjour,

CECI EST UNE DEMANDE:
*********************

En plus du service d'entretien PC, Bell pourrait instituer un nouveau plan de dépannage en tout temps pour venir en aide aux Internautes qui ne sont plus capable d'avançer à cause de soucis impossible à solutionner et je recommande fortement Bell de le faire et d'ajouter à l'avenir ces options demandées pour mieux se perfectionner et avançer au quotidien...  Le live chat ne peut pas solutionner tous les embarras...  Alors, si on implante  quelque chose de nouveau moyennant (disons par exemple) un coût de 100. $/année... On ne peut pas toujours aller aux études, toutefois; je crois que Bell a des employés qualifiés qui pourraient accueillir cette clientèle en difficultés...   Réal Paige (qui veut apprendre et changer le monde) ",5
292503,27-NOV-11,26-NOV-11,Med Nabil,,fr,70.52.42.96,lgr.smith@sympatico.ca,14112940,000000121508054,5,5,,5
292504,27-NOV-11,15-NOV-11,Latregan,,fr,67.68.250.3,jeannot7@sympatico.ca,13981322,000000121251722,2,3,Se faire repondre par des personnes du Quebec qui comprennent bien ce que l'on veut dire.,1
292505,27-NOV-11,24-NOV-11,Ronald,,en,74.15.255.145,228TBRN@bell.net,14084004,000000121456129,5,5,"do it this well the first time when I spoke to Genie, got stonewalled, asked for supervisor, got Rein, felt further stonewalled, and got an ""investigation report"" started, got the # MZRAG. This process took about 75 minutes.  
(The investigation report number was a mystery to Ronald and he had to start from scratch.)",4
292506,27-NOV-11,18-NOV-11,Addu,,en,174.117.126.58,hilarie@bell.net,14018766,000000121318055,3,1,"Unfortunately there was nothing that the representative could do to resolve the problem, it is a Bell policy. I wanted to send out email from my home using my business email address, apparently Bell does not allow this or have any kind of work around. I have therefore been forced to find a provider that can meet my needs and I will be canceling my Bell internet service.",1
292507,27-NOV-11,24-NOV-11,Karingula,,en,76.71.131.234,hyper1@sympatico.ca,14088826,000000121471596,5,5,nothing at all!!,5
292508,27-NOV-11,24-NOV-11,Asma,,fr,70.48.19.88,beaulieu_20@sympatico.ca,14085218,000000121463853,5,5,rien,3
292509,27-NOV-11,26-NOV-11,Med Hedi,,fr,184.151.127.136,leblanc.isabelle@sympatico.ca,14112870,000000121500628,5,5,,5
292510,27-NOV-11,25-NOV-11,Brahim,,fr,67.68.149.121,stephane.gosselin2@sympatico.ca,14106774,000000121493747,5,5,,5
292511,27-NOV-11,24-NOV-11,Niyaz,,en,69.156.1.218,fho@sympatico.ca,14087636,000000121471701,5,5,Nothing. ,4
292512,27-NOV-11,23-NOV-11,Kevin,,en,216.208.48.234,vickvern@sympatico.ca,14083456,000000121443997,1,1,"Yes(nothing to do with Kevin). Why do I get phone calls from bell that are harassing or rude or both. I don't fell that I am a valued customer or was a valued customer, and I have had your services for some 27 years. In my opinion and many other peoples opinion that I talk to your services leave a lot to be desired. I get misleading information from your employees just to sell the bell products(probably to make more of a commission)and I don't care for that. Try focusing on customer care with the first phone call rather than having the customer go to another level or levels to get a resolution. I mailed the modem in question at 1pm(internet was disconnected at 12noon) and I get a phone call saying if I don't return the modem right away I will be charged for it. I did my part why do I have to get threatened by a customer care rep. This isn't the first time for this sort of this sort of behavior. Thanks.",1
292513,27-NOV-11,10-NOV-11,Mohamed Bilel,,fr,67.68.149.121,stephane.gosselin2@sympatico.ca,13938902,000000121161233,1,3,,1
292514,27-NOV-11,25-NOV-11,Lamya,,en,74.14.172.169,rami79@bell.net,14105392,000000121488357,5,5,"Your representative were really amazing. She was able to understand my problem from the first time. 

Thank you. 
",5
292515,27-NOV-11,26-NOV-11,Rudys,,en,69.156.51.150,beryl.beckett@sympatico.ca,14109148,000000121498727,4,4,,4
292516,27-NOV-11,26-NOV-11,Malek,,fr,184.148.236.245,m.filato@sympatico.ca,14113182,000000121508742,4,4,,5
292517,27-NOV-11,25-NOV-11,Nouha,,fr,70.48.125.162,dianc@bell.net,14099034,000000121476969,5,5,"je ne vois rien de vraiment mieux que le support que j'ai recu, avec une courtoisie exceptionnelle.
",5
292518,27-NOV-11,22-NOV-11,Hedi Sadek,,fr,65.92.38.105,atourigny54@bell.net,14057692,000000121401711,4,5,,4
292519,27-NOV-11,26-NOV-11,Grace,,en,65.93.205.118,honeyone@sympatico.ca,14111536,000000121503937,5,5,tell me how come when i go to sign into this email it comes up in french,5
292520,27-NOV-11,23-NOV-11,Steve,,en,70.31.51.152,mattandcath@sympatico.ca,14079178,000000121443062,2,4,"Do not promise to fix issues and/or call back and not meet promises.  Furthermore, we should not have to explain the problem to at least 5 different people.  And we should not have to repeatedly and persistently insist on service to actually get our issue resolved.",2
292521,27-NOV-11,25-NOV-11,Gregorio,,en,70.27.137.57,mlv@sympatico.ca,14104188,000000121476703,5,5,,5
292522,27-NOV-11,26-NOV-11,Marc,,fr,76.67.180.180,dan.leclerc@sympatico.ca,14109996,000000121506439,5,5,,3
292523,27-NOV-11,25-NOV-11,Edgar,,en,70.26.100.251,salexander69@sympatico.ca,14106124,000000121495282,5,5,,4
292524,27-NOV-11,26-NOV-11,Orlando,,en,76.68.17.46,ma_scrocca@bell.net,14113234,000000121504778,4,4,,4
292525,27-NOV-11,26-NOV-11,Basho,,en,216.121.135.35,andrew.lister@sympatico.ca,14108756,000000121509112,4,4,Dealt with the issue via the chat call(to nelson) that was made 2 days prior to my phone call.,2
292526,27-NOV-11,19-NOV-11,Aurea,,en,76.65.167.16,velda.blades@sympatico.ca,14035842,000000121349974,5,5,,5
290768,25-NOV-11,24-NOV-11,Mary Ann,,en,70.24.3.81,sandybrown69@sympatico.ca,14094048,000000121449850,5,5,If I could understand your bills I would not have to bother the Service Reps !!!,4
290769,25-NOV-11,25-NOV-11,Niyaz,,en,184.147.118.74,robert.segovia@sympatico.ca,14093608,000000121472667,2,1,"Fix my problem. This problem has come up several times, and its never been properly addressed or fixed. I am enraged with Bell internet and am ready to leave!
",1
290770,25-NOV-11,23-NOV-11,Besma,,fr,65.93.126.205,nik.gratton@sympatico.ca,14080128,000000121429538,4,1,"Je ne sais pas si un technicien y travail encore mais le problème est toujours présent, c'est-à-dire que la vitesse de l'internet haute vitesse est toujours en deçà de ce qui devrait être.",
290771,25-NOV-11,24-NOV-11,Daniel,,en,74.15.39.133,douglas_moore_5@sympatico.ca,14087044,000000121452076,3,5,Sorry that I had to call to correct your changes to my invoice.,3
290772,25-NOV-11,24-NOV-11,Cathrine,,en,70.24.152.210,dogo.delisle@sympatico.ca,14086988,000000121467629,5,5,Could not have been better.,5
290773,25-NOV-11,24-NOV-11,Farhana,,en,174.92.104.69,scorcher2day@sympatico.ca,14094148,000000121449596,3,3,The limit of 500 blocked spam addresses should be increased.,3
290774,25-NOV-11,24-NOV-11,Shalini,,en,76.70.114.167,h.blupinski@sympatico.ca,14088468,000000121468179,5,5,the accent was a little had to understand but not terrible.,5
290775,25-NOV-11,24-NOV-11,Aria,,en,174.89.127.174,talloak@sympatico.ca,14094928,000000121453386,5,5,,4
290776,26-NOV-11,26-NOV-11,Raul,,en,174.89.131.8,gscheels@sympatico.ca,14100526,000000121496002,5,5,,5
290777,27-NOV-11,24-NOV-11,Cath,,en,70.54.125.96,gekeller@sympatico.ca,14088042,000000121450303,5,5,Speak louder,4
290778,27-NOV-11,19-NOV-11,Casey,,en,76.68.128.178,garfybear@sympatico.ca,14030260,000000121346432,2,1,"several calls resulted in a total waste of time in regard to our internet hook up.we waited for two days at$60 per hour to be told there had been no workorder issued. on the third call we had to pry the work order # out of your rep. Finally on the third  very hard to arrange appt they came and did a great job. who pays for our time  and agrivatio or is this a small claims court action>looking forward to your solution to your problem ,Tom  ",1
290779,27-NOV-11,26-NOV-11,Christopher,,en,64.229.186.228,jdtapping@sympatico.ca,14111888,000000121509235,5,4,,4
290780,27-NOV-11,26-NOV-11,Haricharan,,en,174.91.78.12,ga.vaughan@sympatico.ca,14110958,000000121504088,5,5,,4
290781,27-NOV-11,26-NOV-11,Cesar,,en,184.146.165.195,sadiwnyk@sympatico.ca,14115448,000000121497044,5,5,"The documentation that came with the new modem you sent could have been more ""modems for dummies"" as I could not have completed this task on my own.",4
290782,27-NOV-11,26-NOV-11,Catherine,,en,184.146.81.248,sara.milligan057@sympatico.ca,14115542,000000121501565,1,1,"Very difficult to hear and understand the representative, had to ask ""pardon"" many times, did not understand what she was telling me to do. Was on the phone for what seemed like an hour trying to figure my problem out, and got nowhere. Ended up hanging up very frustrated. I then got a hold of another rep through the live person chat, who explained instructions and then left the conversation, without my problem being resolved. ",3
290783,27-NOV-11,26-NOV-11,Rocco,,en,76.68.39.209,charrifr@sympatico.ca,14109626,000000121507528,5,4,nothing other than doing it right the first time,3
290784,27-NOV-11,24-NOV-11,Soumaya,,fr,174.94.109.94,gascime@sympatico.ca,14087992,000000121453352,1,1,,4
290785,27-NOV-11,23-NOV-11,Moncef,,fr,174.89.218.151,jeannemancevandal@sympatico.ca,14076690,000000121437097,5,5,Non,5
290786,27-NOV-11,24-NOV-11,Houssem,,fr,174.94.109.94,gascime@sympatico.ca,14087994,000000121469761,1,1,,1
290787,27-NOV-11,26-NOV-11,Stephane,,en,65.95.210.107,bmul2@sympatico.ca,14109230,000000121508807,4,4,can't think of anything.,5
290788,27-NOV-11,26-NOV-11,Aprajit,,en,174.89.17.14,wesherring@sympatico.ca,14116680,000000121504156,5,5,I was very satisfied with the help I received.  I don't think that there was any room for improvement.,5
290789,27-NOV-11,26-NOV-11,Madhu,,en,65.95.210.107,bmul2@sympatico.ca,14109232,000000121510938,4,4,Security process of client validation by the previous rep. that tranferred my call to this rep (Magdu?). who was helpful and follwed through on his promise to call me back.,5
290790,27-NOV-11,20-NOV-11,Mehdi,,fr,70.49.64.159,jean.marc.claudette@sympatico.ca,14039470,000000121360337,5,5,,4
290791,27-NOV-11,24-NOV-11,Oliver,,en,65.94.28.249,kevin_neville@sympatico.ca,14090134,000000121450462,5,4,,4
290792,27-NOV-11,23-NOV-11,Sharon,,fr,70.26.108.34,wilbrod4@sympatico.ca,14083708,000000121439825,5,5,,5
290793,27-NOV-11,22-NOV-11,Rachel,,en,65.94.120.104,robertarbuckle2@sympatico.ca,14067954,000000121405167,5,5,,
290794,27-NOV-11,23-NOV-11,Gabriel,,en,76.69.137.195,mark.cassin010@sympatico.ca,14079026,000000121426334,5,3,2wire white modem fails too often. ,4
290795,27-NOV-11,24-NOV-11,Asma,,fr,70.30.148.154,anne.vallee@sympatico.ca,14084818,000000121453354,5,4,,5
290796,27-NOV-11,25-NOV-11,Christine,,en,76.64.160.21,tackle5@bell.net,14107044,000000121476163,5,5,,5
290797,27-NOV-11,26-NOV-11,Henry,,en,174.92.72.68,godinmw@bell.net,14111202,000000121507072,5,5,,5
290798,27-NOV-11,21-NOV-11,Raul,,en,204.101.237.139,tantayais@sympatico.ca,14055382,000000121394193,1,1,"It would have been great if notes were made as to getting internet for half price ie: $20 per month would have been made so that when I was cut off the next few people I called back to had the correct information. I cannot remeber having such poor customer service throughout this entire moving process. There were so many errors made on Bell's behalf and then not corrected. I have never heard , I am sorry so many times in my life. I was told I would have internet service for 1 year for $20, because of all of the issues we had, they would send out an Hd reciever, as in the original conversation I was told I was getting, still nothing. I as told we would get all of out Leafs TV for free for the season. 

I think the main issue is that there are just too many people working there. ",1
290799,27-NOV-11,26-NOV-11,Gustavo,,en,74.15.67.84,brankoderonja@sympatico.ca,14109304,000000121501602,5,5,The wait for the agent could be shorter,5
290800,27-NOV-11,26-NOV-11,Mariame,,en,76.70.65.50,arthur.hambly@sympatico.ca,14108890,000000121501281,5,5,Nothing at this time.  Thank you to  Eleanor and Mary Ann for the excellent service,5
290801,27-NOV-11,26-NOV-11,Drew,,fr,70.52.96.66,jean-louis.demers@sympatico.ca,14111894,000000121506013,5,5,rien le service a été excellent,5
290802,27-NOV-11,23-NOV-11,Mohamed Arbi,,fr,70.48.226.95,armenio.ferreira@sympatico.ca,14071854,000000121443600,3,2,,2
290803,27-NOV-11,26-NOV-11,Sylvie,,fr,216.208.205.94,d.comtois_3@sympatico.ca,14109924,000000121506137,5,5,,4
290804,27-NOV-11,04-NOV-11,Karen,,en,70.50.188.252,slyght@bell.net,13874698,000000121020510,2,2,Answered my questions,2
290805,27-NOV-11,23-NOV-11,Brahim,,fr,70.29.150.143,bghunter1@sympatico.ca,14072292,000000121441349,1,2,la main droite doit savoir ce que la main gauche fait,2
290806,27-NOV-11,25-NOV-11,Marie,,fr,174.92.246.178,bedlll@bell.net,14097338,000000121479293,5,5,,5
291324,25-NOV-11,21-NOV-11,Yathreb,,fr,70.29.151.161,francine.dray@sympatico.ca,14047664,000000121382303,5,5,que mon ordinateur puisse aller plus vite qu'il ne l'est en ce moment.merci henry dray,5
291325,25-NOV-11,24-NOV-11,John,,en,70.48.215.66,russrennie@sympatico.ca,14093846,000000121467824,5,5,,5
291326,25-NOV-11,24-NOV-11,Aswathy,,en,70.48.215.66,russrennie@sympatico.ca,14093848,000000121465999,5,5,,5
291327,25-NOV-11,24-NOV-11,Stephan,,en,174.94.35.127,jpalmer1@bell.net,14089742,000000121452572,5,5,,5
291328,25-NOV-11,24-NOV-11,Brent,,en,184.147.225.125,margaretbarr@sympatico.ca,14091238,000000121470717,5,5,,4
291329,25-NOV-11,24-NOV-11,Nizar,,fr,76.70.63.81,atem@sympatico.ca,14084986,000000121458456,3,4,,4
291330,25-NOV-11,24-NOV-11,Edwin,,en,70.50.50.194,foofie@bell.net,14087708,000000121454589,5,4,nothing,5
291331,25-NOV-11,24-NOV-11,William,,en,64.231.202.202,soldonbarrie@sympatico.ca,14094556,000000121455829,4,3,"One of the better experiences I've had on a support call.  Problem is not resolved yet, but a tech is comming out today.  The tech support employee was really great.  Thank you.",5
291332,25-NOV-11,20-NOV-11,Raouf,,fr,69.157.129.100,yvonmalenfant@sympatico.ca,14043448,000000121362342,5,4,Je n'étais pas au courant que ce service existait. Cela fait 3 ans environ que j'ai l'internet et je n'ai jamais eu de problèmes. Merci de votre précieux aide. ,5
291333,25-NOV-11,24-NOV-11,Kyle,,en,204.101.237.139,marandjenn@sympatico.ca,14091198,000000121455401,3,4,Stop messing up my bill!!!!!,2
291334,25-NOV-11,24-NOV-11,Asma,,en,64.231.245.218,heyeslandscaping@sympatico.ca,14088662,000000121449517,1,1,"Listen to the problem as her conclusion was wrong.  When I asked to speak to the supervision he came on the line then put me on hold for 20 minutes, as which time I hung up.",1
291335,25-NOV-11,24-NOV-11,William,,en,184.147.38.26,patrickhn@bell.net,14092704,000000121459180,5,5,,5
291336,25-NOV-11,24-NOV-11,Mohamed Ali,,fr,70.49.93.194,dandesja@bell.net,14086470,000000121459383,5,5,Le technicien etait tres difficile a comprendre il etait tres enrhumé.,5
291337,25-NOV-11,23-NOV-11,Makram,,fr,70.30.186.198,dominic.sylvie@sympatico.ca,14074286,000000121440431,3,1,"Le problème était que lorsque j'envoyais les courriels avec mon Outlook les gens me répondaient avec l'adresse de sympatico au lieu de mon adresse personnelle de mon nom de domaine. J'ai dû trouver seul la solution en ajoutant mon adresse retour dans Outlook. De cette manière les gens ne me répondent pas avec sympatico mais bien avec l'adresse de mon nom de domaine.
Makram a été courtois, polis mais n'a pas fournit de solution.",4
291338,25-NOV-11,24-NOV-11,Alejandro,,en,76.67.105.187,kmthornton@sympatico.ca,14090238,000000121466258,3,3,Have a representative who speaks English more clearly.  I had to ask her to repeat every  word at lest two or three times before I understood,3
291339,25-NOV-11,19-NOV-11,Amina,,fr,174.92.235.225,ydsuro@bell.net,14036128,000000121342952,4,5,OK,4
291340,25-NOV-11,24-NOV-11,Moses,,en,174.92.242.72,jojim1@bell.net,14089674,000000121458553,5,5,keep on trucking,5
291341,25-NOV-11,24-NOV-11,Manel,,en,70.52.24.158,roland.oorlynck@sympatico.ca,14093684,000000121452363,4,4,nothing,4
291342,25-NOV-11,24-NOV-11,Evangeline,,en,74.12.96.172,robdean99@sympatico.ca,14093584,000000121452953,3,4,I will wait until my next bill and see if my concerns have been resolved.,4
291343,25-NOV-11,24-NOV-11,Alexander,,en,76.68.49.185,mt.mosky@sympatico.ca,14092147,000000121451413,5,5,"nothing
",5
291344,25-NOV-11,23-NOV-11,Manel,,fr,76.71.224.189,roberttardy@sympatico.ca,14081450,000000121429468,5,4,"tout est ok,sauf le cout qui est beaucoup moins cher avec telebec",4
291345,25-NOV-11,24-NOV-11,Makram,,fr,65.94.167.106,marie-jeanne1929@bell.net,14091274,000000121470716,5,5,"Rien d'autre ,c'était parfait comme ça 

              Merci...",5
291346,25-NOV-11,24-NOV-11,Marouen,,en,70.50.35.44,nick-joce@sympatico.ca,14092286,000000121451191,5,5,,5
291347,25-NOV-11,24-NOV-11,Haythem,,en,67.70.131.61,cholette_48@sympatico.ca,14086072,000000121465643,5,5,none,5
291348,25-NOV-11,21-NOV-11,Marco,,en,69.157.66.135,jandehood@bell.net,14049098,000000121390327,4,5,Probably because of my age and ability to hear better I had a hard time understanding the person helping me. Maybe if they talked slower it would help for me to understand ???? Maybe I need a hearing aid ???? ,5
291349,25-NOV-11,24-NOV-11,Nas,,en,74.15.80.125,paul-corriveau@sympatico.ca,14092720,000000121457589,4,4,I received information from the technical support that was different from the billing department. Lets get together!!!!,3
291350,25-NOV-11,24-NOV-11,Houcem,,fr,184.144.237.86,sergeleduc@sympatico.ca,14094258,000000121459580,4,4,Pour l'instant rien d'autre je suis en atttente d'un technicien,4
291351,25-NOV-11,24-NOV-11,Rowena,,en,70.48.239.38,djlee07@sympatico.ca,14086930,000000121465652,5,4,,4
291352,25-NOV-11,24-NOV-11,Mustapha,,fr,207.253.100.234,MIKERYDER@sympatico.ca,14084192,000000121456683,1,1,D'après vous ? Je me suit plaint de problèmes d'internet suite à un déménagement et vous avez envoyé un technicien à mon ancienne adresse ...,1
291353,25-NOV-11,24-NOV-11,Baltharaj,,en,174.94.17.106,robwright101@bell.net,14093630,000000121454965,5,5,"Love to see more of these jobs done by Canadians, living in Canada",5
291354,25-NOV-11,24-NOV-11,Andrea,,en,184.147.2.50,mjackson002@sympatico.ca,14091884,000000121468687,4,5,,4
291355,25-NOV-11,24-NOV-11,Manel,,fr,70.55.66.179,jm.benoit@sympatico.ca,14089524,000000121454776,5,4,,5
291356,25-NOV-11,27-OCT-11,Lilian,,en,70.27.141.49,jane.maxwell@sympatico.ca,13782536,000000120842622,5,5,"Nothing... Lilian was lovely to deal with and made me feel very comfortable, despite my lack of technical knowledge. I sensed no sense of ""superiority"" or ""put down"" with Lilian, which one can experience when you are dealing with a male IT person.",5
291357,25-NOV-11,24-NOV-11,Taha,,fr,70.51.144.216,andre.boulianne@sympatico.ca,14084704,000000121468082,5,4,,5
291358,25-NOV-11,24-NOV-11,Mohamed,,fr,67.68.110.9,mivilledallaire@sympatico.ca,14091880,000000121461331,5,4,rien,4
291359,25-NOV-11,24-NOV-11,Saadullah,,en,50.101.224.116,paulsjensen@bell.net,14092782,000000121451480,5,5,nothing,5
291360,25-NOV-11,23-NOV-11,Gabriela,,en,67.68.14.193,ron.croft@sympatico.ca,14081526,000000121432615,5,4,,5
291361,25-NOV-11,24-NOV-11,Rahma,,fr,76.67.87.128,claude.ge@sympatico.ca,14086188,000000121455220,3,5,elocution de la voix moins haut perché,3
291362,25-NOV-11,21-NOV-11,Cindy,,fr,74.15.113.180,hampo@sympatico.ca,14048436,000000121394610,5,5,,5
291363,25-NOV-11,16-NOV-11,Caroline,,en,199.198.251.106,asincovich@sympatico.ca,13989418,000000121290146,2,2,Resolved the problem is less time taht the 5 days it took. ALso 5/7 other phone calls and only when I insisted that issue was not caused by problem that Bell was suggesting (network outage)when in fact it was a password issue which was changed byt someone at Bell and information not conveyed to me. ,2
291364,25-NOV-11,20-NOV-11,Mohamed Amine,,fr,70.50.148.213,armand.amzallag@sympatico.ca,14036830,000000121366198,5,5,,5
291365,25-NOV-11,24-NOV-11,Anis,,fr,70.26.240.253,pierreblais@sympatico.ca,14092926,000000121460676,5,5,,5
291931,25-NOV-11,22-NOV-11,Amelia,,en,76.69.136.35,patricia.jensen@sympatico.ca,14066762,000000121410631,3,2,I have overpaid for my internet service for the past year as the service I contracted for was grandfathered without my knowledge of the available new options.This is in effect negative billing and is against the law.Please advise what you can do to compensate me to correct this matter.,2
291932,25-NOV-11,14-APR-11,Alan,,en,64.231.150.130,b___maclachlan@sympatico.ca,11731797,000000116469694,5,4,have your internet people coordinate with your TV bell when doing a upgrade on both so the customer is not left hanging.,2
291933,25-NOV-11,23-NOV-11,Mohamed,,fr,69.156.204.83,raymond.noel@sympatico.ca,14081104,000000121434642,4,3,Possibilité de pouvoir utiliser un mot de passe Courrier Bell,4
291934,25-NOV-11,21-NOV-11,Jenett Mae,,en,69.158.79.44,gpmsvin@sympatico.ca,14048220,000000121392629,1,1,really listen to what the customer is asking. i was told to call back because of the last 2 months problems i have had with my internet billing and i was told that the last months bill would be adjusted and she kept refering to the previous months rebate because of the previous months problem with the extra usage.,3
291935,25-NOV-11,23-NOV-11,Luis,,en,70.54.60.74,rob.breen@sympatico.ca,14081398,000000121447616,4,5,,4
291936,25-NOV-11,24-NOV-11,Abdelhakim,,fr,67.71.70.167,walkerjd@sympatico.ca,14095630,000000121466281,4,4,rien le service etais tres bien,5
291937,25-NOV-11,21-NOV-11,Bob,,en,65.93.98.77,lparsons@bell.net,14051008,000000121370292,5,4,,5
291938,25-NOV-11,24-NOV-11,Joshua,,fr,70.30.150.134,garybean@bell.net,14087988,000000121452499,5,5,,5
291939,25-NOV-11,19-OCT-11,Brett,,en,70.26.81.162,emiliod30@sympatico.ca,13682860,000000120664058,5,5,,4
291940,25-NOV-11,24-NOV-11,Mauricio,,en,64.231.1.136,walbren_russell@sympatico.ca,14095626,000000121471744,4,3,the service representative was very good to deal with but we could not replicate the problem which has been occurring - still remains outstanding.,4
291941,25-NOV-11,24-NOV-11,Frank,,en,70.49.190.138,kris.brewer@sympatico.ca,14090276,000000121472019,5,5,nothing,4
291942,25-NOV-11,24-NOV-11,Tanveer,,en,76.70.100.139,dwaite@bell.net,14087156,000000121469162,5,5,,5
291943,25-NOV-11,24-NOV-11,Budala,,en,70.27.114.9,mnowee@sympatico.ca,14091968,000000121461933,5,4,,5
291944,25-NOV-11,23-NOV-11,Zied,,fr,76.71.183.55,jpaul12@sympatico.ca,14077288,000000121437686,5,5,aucun commentaire à ajouter,5
291945,25-NOV-11,24-NOV-11,Jamila,,fr,70.29.167.13,llcmc@sympatico.ca,14090764,000000121455347,4,5,Une voix un peu plu souriante et plaisante !,5
291946,25-NOV-11,22-NOV-11,John,,en,74.14.118.35,gordonmac@sympatico.ca,14061482,000000121409056,5,4,"I am hearing-impaired.  I haad some difficulty understanding John but he was very patient.
I have been away from my computer and this is the first time I have been able to respond to your survey",5
291947,25-NOV-11,24-NOV-11,Prem,,en,184.148.187.144,aircadet51@bell.net,14084462,000000121454185,4,4,Have your representative based in Canada.,4
291948,25-NOV-11,24-NOV-11,Drew,,en,70.27.78.165,mike225@sympatico.ca,14091810,000000121455114,4,4,not sure,5
291949,25-NOV-11,24-NOV-11,Emmanuel,,en,174.88.178.183,carg67@bell.net,14085780,000000121471961,5,5,,5
291950,25-NOV-11,24-NOV-11,Afroze,,en,184.95.201.212,d.demeester@sympatico.ca,14086394,000000121450503,4,5,,4
291951,25-NOV-11,22-NOV-11,Oscar Ernesto,,en,67.70.204.97,richard.sylvester1@bell.net,14067770,000000121402438,5,5,,4
291952,25-NOV-11,25-NOV-11,Gautham,,en,70.48.250.221,nora.martin@sympatico.ca,14092370,000000121472603,5,4,Nothing,5
291953,25-NOV-11,24-NOV-11,Hassan,,en,70.24.114.39,j___craig7@sympatico.ca,14088980,000000121459053,5,5,"Nothing, ",4
291954,25-NOV-11,24-NOV-11,Mark,,en,76.67.66.142,burlyman@bell.net,14085684,000000121464614,4,3,,4
291955,25-NOV-11,16-NOV-11,Oscar,,en,174.88.117.83,zarook@sympatico.ca,14000998,000000121271026,5,5,,5
291956,25-NOV-11,24-NOV-11,Farah,,en,64.231.177.194,fomin@sympatico.ca,14087700,000000121467793,5,5,,5
291957,25-NOV-11,23-NOV-11,Elizabeth,,en,67.70.19.167,joan.sargeant@sympatico.ca,14077036,000000121428673,1,1,We are paying for high speed internet and we are not getting high speed.,1
291958,25-NOV-11,24-NOV-11,Hedi Sadek,,fr,174.89.224.224,spbaril@bell.net,14094596,000000121463110,2,3,comprendre mes demandes,3
291959,25-NOV-11,24-NOV-11,Mohamed,,fr,65.94.1.82,lesnickers@bell.net,14090578,000000121464308,5,5,,4
291960,25-NOV-11,23-NOV-11,Richard,,en,65.92.114.191,jirar@sympatico.ca,14076932,000000121440251,5,5,I needed a new Modem however it took six days to receive it after initial talk with technicians. Regardless your techs do a fantastic job.,5
291961,25-NOV-11,24-NOV-11,Shyam,,en,174.95.204.86,lawrence.zammit@sympatico.ca,14090472,000000121461520,5,5,Well the trouble was resolved to our satisfaction ty. ,5
291962,25-NOV-11,24-NOV-11,Mohamed,,fr,76.67.152.53,jean.bello@sympatico.ca,14089226,000000121471421,5,5,Tout était parfait,5
291963,26-NOV-11,05-NOV-11,Mustapha,,fr,184.148.255.134,johannelamarche@sympatico.ca,13880458,000000121042827,1,1,avoir compétent à me répondre,1
291964,26-NOV-11,23-NOV-11,Med Nabil,,fr,184.162.120.2,mbegin002@sympatico.ca,14079230,000000121439207,3,3,,4
291965,26-NOV-11,24-NOV-11,Asma,,en,76.68.82.126,campion@sympatico.ca,14085768,000000121463434,5,5,,5
291966,26-NOV-11,24-NOV-11,Ryan,,en,174.117.176.24,gaylemansell@bell.net,14088012,000000121450130,1,1,I was without phone & internet for the whole day and since I work from home using both these I made no money as I lost service at 11:18 AM. I am expected to pay for this service which I did not have so I loose twice . It is very upsetting because I could not get a reason as to why I am always loosing my services which I pay for so that is why I no longer am a customer of Bell nor would I recommend it to anyone .  How would you like to pay for something and not get to use it ? How would you like to pay for something that is loosing you money?      ,1
291967,26-NOV-11,25-NOV-11,Padmanaban,,en,174.93.8.228,fgonder@sympatico.ca,14099748,000000121483049,5,5,Had better English speaking representatives.,5
291968,26-NOV-11,25-NOV-11,Chantal,,en,70.51.227.211,harryvan@sympatico.ca,14100692,000000121476583,3,3,Give me the price i expected,3
291969,26-NOV-11,25-NOV-11,Prem,,en,70.24.2.153,james809@sympatico.ca,14101217,000000121486141,4,5,I had difficulty understanding some of the fellow's language.  Otherwise he was very helpful and courteous.,5
291970,26-NOV-11,25-NOV-11,Romeo,,en,74.14.64.97,rickpp@bell.net,14105634,000000121479307,4,4,"Now this tech rep who was located in Ottawa was very helpful and had the knowledge to fix the occurring issues I have had with my Bell email account being blocked by Hotmail. 
I think Bell needs to bring their call centres back to CANADA and hire people with the knowledge to answer and fix their customers problems. ",2
291971,26-NOV-11,24-NOV-11,Nikitha,,en,184.145.23.243,fjzibert@sympatico.ca,14087660,000000121449525,,2,i wish i spek with sambody hear at home nat in India  Thank you.,
291972,26-NOV-11,25-NOV-11,Niyaz,,en,70.49.187.81,mrcanoe@sympatico.ca,14104338,000000121491681,4,5,,5
292527,25-NOV-11,24-NOV-11,Porushotham,,en,69.157.58.58,alanewson@sympatico.ca,14084524,000000121455679,5,5,This was a very quick solution.,5
292528,25-NOV-11,24-NOV-11,Philip,,en,64.231.45.152,connie.v@sympatico.ca,14086254,000000121472377,5,5,,4
292529,25-NOV-11,24-NOV-11,Rim,,fr,174.93.148.53,pigos@sympatico.ca,14092948,000000121460165,3,3,"La conseillère semblait plutôt pressée de conclure que le problème était réglé alors que de mon côté, mon antivirus n'analysait aucun fichier.  J'avais l'impression que cela ne venait pas d'elle ,mais qu'elle avait de la pression à passer à unb autre appel.

Elle a ensuite travaillé avec son superviseur pour désinstaller mes services de sécurité,mais cela n'a pas fonctionné à cause d'un fichier manquant rundll.exe de mon ordi.  Elle m'a conseillé de consulter un informatien avant de tenter à nouveau la manieuvre.  À la fin j'étais satisfait qu'ils avaient fait leur possible.",4
292530,25-NOV-11,24-NOV-11,Dhanasekar,,en,184.145.71.20,paul.kubik@sympatico.ca,14092738,000000121465385,5,5,,5
292531,25-NOV-11,22-NOV-11,Pavan,,en,70.24.181.165,dsiva@sympatico.ca,14060216,000000121410933,5,5,,5
292532,25-NOV-11,24-NOV-11,Jacqueline,,en,64.229.172.224,dubois9@sympatico.ca,14087134,000000121465458,5,5,n/a,5
292533,25-NOV-11,23-NOV-11,Kanni,,en,50.101.143.221,jameseparker@sympatico.ca,14076446,000000121434882,4,4,"I have difficulty hearing, so would like to talk to someone with a strong voice",5
292534,25-NOV-11,24-NOV-11,Mahesh,,en,174.95.140.159,obrienst@bell.net,14092438,000000121468864,4,5,"Bell might have advised customers that LoginLive procedure was quirky and told us alternate methods of accessing email. I had no problems around noon, then out of the blue Thurs. nite I get message saying my email address was invalid.
Never did like logging in twice: once thru loginLive and then again thru Sympatico just so I c/b shown ""appropriate content"" ---which I almost never read",5
292535,25-NOV-11,24-NOV-11,Elyes,,fr,70.53.198.88,ap333@sympatico.ca,14084860,000000121471992,5,5,,5
292536,25-NOV-11,23-NOV-11,Manel,,fr,174.88.67.134,kukomatt@sympatico.ca,14077914,000000121436459,5,4,"je ne panse pas que vour auriez fait  mellieur,le tecnicienne etait tres compretent,merci",5
292537,25-NOV-11,24-NOV-11,Hatem,,en,64.231.150.172,doystamand@sympatico.ca,14087054,000000121470452,4,4,,5
292538,25-NOV-11,24-NOV-11,Victor Gabriel,,en,76.64.163.37,regterry@sympatico.ca,14093376,000000121453322,4,3,,4
292539,25-NOV-11,23-NOV-11,Insaf,,fr,50.100.105.45,cayer.robert@sympatico.ca,14072948,000000121426014,5,5,"Surtout ne rien changer; Insaf s'est montrée attentive à la résolution de mes interrogations tout le long de notre entretien ",5
292540,25-NOV-11,22-NOV-11,Martina,,en,70.27.96.182,daleigh@sympatico.ca,14059492,000000121422114,2,1,,1
292541,25-NOV-11,24-NOV-11,Hector,,en,67.70.104.137,jerry.wallace@sympatico.ca,14089342,000000121456393,5,5,,4
292542,25-NOV-11,24-NOV-11,Zishan,,en,74.14.197.11,johnd.geggie@sympatico.ca,14089640,000000121464829,2,2,"please refer to call 121456854..this was a call back because the modem continued to not work...it was evident that the modem is done because they could access my internet from their computer but it did not work through my modem. Once again, the problem was 'solved' but while we were finishing up, it stopped working again...

once again, the attitude of the service person was not adequate...I do not like being condescended to...this must stop...

finally, a new modem will be sent to me but I have to pay for it....bad service on the part of bell sympatico.ca",3
292543,25-NOV-11,24-NOV-11,Budala,,en,76.69.239.230,norman.dery@sympatico.ca,14092388,000000121472115,5,5,none,5
292544,25-NOV-11,23-NOV-11,Kumar,,en,76.68.6.79,aladel.shearer@sympatico.ca,14071388,000000121441777,4,5,Sometimes accents are very hard to understand,4
292545,25-NOV-11,24-NOV-11,Akrem,,fr,76.71.191.23,j.cayouette@bell.net,14088956,000000121460937,5,5,,5
292546,25-NOV-11,23-NOV-11,Juan Carlos,,en,70.27.141.49,jane.maxwell@sympatico.ca,14076466,000000121428435,4,5,Nothing.,4
292547,25-NOV-11,24-NOV-11,Michael,,fr,67.68.221.122,lucieboudreau@bell.net,14090902,000000121461005,4,3,"Le conseiller était très bien, cependant, il me faut passer par l'Explorateur que je n'arrive pas à trouver... sinon c'est le même problème. GOOGLE est installé par défaut...et n'ai peut-être pas cherché beaucoup mais je n'arrive pas à trouver Explorateur avec lequel le conseiller m'a dit de travaillé je pensais être capable de régler le problème mais jusqu'à maintenant non....",4
292548,25-NOV-11,24-NOV-11,Daniella,,fr,65.94.121.51,lwalker000@sympatico.ca,14090948,000000121470331,5,5,,5
292549,25-NOV-11,22-NOV-11,Denis,,en,76.64.97.57,dmarut@sympatico.ca,14060034,000000121408046,4,4,Nothing,4
292550,25-NOV-11,24-NOV-11,Lokeswaran,,en,65.95.22.50,jimwhitehead@sympatico.ca,14089466,000000121455889,5,5,It went very well. ,5
292551,25-NOV-11,22-NOV-11,Adel,,fr,142.213.19.254,robertstcyr@sympatico.ca,14067980,000000121421827,2,,,2
292552,25-NOV-11,24-NOV-11,Jose,,en,174.95.61.49,theresahutjens@sympatico.ca,14095114,000000121453855,4,4,,5
292553,25-NOV-11,24-NOV-11,Mounir,,fr,65.92.113.160,yrricher@sympatico.ca,14095870,000000121454823,2,3,"La demande a pris beaucoup trop de temp. Je crois que l'invidu avec qui j'ai communique n'etait pas beaucoup comprehensif et il m'a fallu une patience du diable pour en arriver a une conclusion favorable. Votre systeme est pas mal compliquer et cela a rendu la situation vraiment frustrante. On nous lance toutes sortes de choix qui doit etre calculer en peut de temps. Je comprend bien que cet individu essaye de son meilleur mais, il faut toujour ce fier au superviseur qui doit etre consulter avant chaque etape. Desole de vous faire des commentaires un peu negatif mais c'est la realite dans ce cas.",3
292554,25-NOV-11,24-NOV-11,Antony,,en,65.95.226.133,claires.care@sympatico.ca,14086168,000000121470677,5,5,keep being helpful and friendly and have patience,5
292555,25-NOV-11,24-NOV-11,Alex,,en,50.101.58.140,schotte@sympatico.ca,14094138,000000121453415,4,4,,5
292556,25-NOV-11,22-NOV-11,Hadhemi,,fr,184.144.144.236,ffarza@sympatico.ca,14060744,000000121400953,5,5,toute l'equipe fait du bon travail merci à tous ,5
292557,25-NOV-11,24-NOV-11,Prem sagar somavarapu,,en,174.93.115.138,evylynn@sympatico.ca,14087502,000000121457877,5,4,,5
292558,25-NOV-11,24-NOV-11,Neila,,fr,70.55.96.192,lindademers99@bell.net,14090659,000000121462568,5,4,"je suis tres satisfait du service que j ai recu

",5
292559,25-NOV-11,24-NOV-11,Roy,,en,64.229.236.160,terrylovie@bell.net,14095040,000000121451679,5,5,none,5
292560,25-NOV-11,24-NOV-11,Roshan,,en,70.30.0.217,leerinj@sympatico.ca,14090532,000000121459788,4,5,,4
292561,25-NOV-11,24-NOV-11,Mary Ann,,en,38.108.77.74,sorel.cohen@sympatico.ca,14094574,000000121459362,1,1,"I had an emergency-- someone else was answering our phone. I could not be reached at all. This was the fault of Bell. They told me it would take 5 days to resolve this.And it would take 3 days to speak to a supervisor. This is completely unacceptable.

Thank you,
Sorel Cohen",1
292562,25-NOV-11,16-NOV-11,Michelle,,en,64.231.4.197,daniel.stephanson@sympatico.ca,13991198,000000121268085,5,5,,5
290807,23-NOV-11,22-NOV-11,Padala,,en,69.156.44.116,silvano.agro@sympatico.ca,14068894,000000121417226,5,4,,5
290808,23-NOV-11,21-NOV-11,Aymen,,fr,70.55.162.139,s.c.tougas@sympatico.ca,14054348,000000121393802,5,5,,5
290809,24-NOV-11,23-NOV-11,Ashok,,en,142.177.187.199,sbissett@sympatico.ca,14081918,000000121427374,5,4,1st Call to your Rep got cut off and I had to recall your Service Centre,4
290810,24-NOV-11,23-NOV-11,Bismiya,,en,74.14.128.246,harrietsibb@sympatico.ca,14075914,000000121435373,5,5,,5
290811,24-NOV-11,22-NOV-11,Chenrup,,en,70.29.45.196,footprints4@sympatico.ca,14060826,000000121422965,5,5,Hoping that Bell always provides secure Internet Service. We have a lot of hackers out there now.,4
290812,24-NOV-11,23-NOV-11,Bry,,en,65.95.246.107,marie55@sympatico.ca,14078962,000000121427870,5,5,"On that call everything was done right, but when I called on the Nov 15 the same thing was suppose to be done and wasn't.",4
290813,24-NOV-11,22-NOV-11,Lisa,,en,74.15.247.149,mojo.currie@sympatico.ca,14065928,000000121398433,5,4,I was really happy to think that this time I had a very nice person who could speak English. She was very patient and had a good manner. Thanks very much from a 70 year old plus.,5
290814,24-NOV-11,23-NOV-11,Seshadri,,en,76.70.100.94,WEBELL7@bell.net,14071104,000000121438078,5,5,I was very pleased with my online assistant. He was patient and helped immensely.,5
290815,24-NOV-11,23-NOV-11,Edwin,,en,65.95.143.69,ahouseonthehill@sympatico.ca,14071342,000000121448289,5,5,"One of the best assistance I have ever had with bell. Quickly resolved, knew what he was doing, I could understand him, he added help when he didn't have to and didn't try to sell me anything at the end. 
",4
290816,24-NOV-11,23-NOV-11,Ryadh,,fr,174.93.226.168,marie-nicole.luc@bell.net,14078950,000000121433675,4,5,,5
290817,24-NOV-11,23-NOV-11,Harathi,,en,184.144.74.27,tkammermayer@sympatico.ca,14083107,000000121435147,5,4,"sometimes, you can haardly hear the voice at the other end of the line and sometimes, you cannot understand the technician's English.  BUT ONLY SOMETIMES.",4
290818,24-NOV-11,23-NOV-11,Romy,,en,184.147.129.253,famaziz@sympatico.ca,14074832,000000121439524,5,4,,4
290819,24-NOV-11,23-NOV-11,Alexandra,,en,69.158.68.84,fiut@sympatico.ca,14074952,000000121444552,5,5,Nothing,5
290820,24-NOV-11,23-NOV-11,Brett,,en,64.118.22.117,baprice99@bell.net,14072090,000000121434146,2,4,This was my third call to cancel my internet service after moving. This should have been done the first time,1
290821,24-NOV-11,23-NOV-11,Carolina,,en,174.95.213.40,linda.duffie@bell.net,14078288,000000121438136,5,5,Nothing,5
290822,24-NOV-11,23-NOV-11,Dilip,,en,74.198.9.229,cityforsale@sympatico.ca,14073292,000000121434593,4,4,Nothing,5
290823,24-NOV-11,23-NOV-11,Monica,,en,174.91.14.114,marg.oleary@sympatico.ca,14078894,000000121431075,5,3,Monica kindly helped me with one situation and referred me to a different department for resolution of the other situation which is still on going.,5
290824,24-NOV-11,23-NOV-11,Kate,,en,184.146.101.218,eblackbird@bell.net,14074518,000000121426272,5,5,"nothing, the CSR was amazing. you could make every CSR like that it would be fantastic. she took the time to help me find the best product and was able to save me some money.",5
290825,24-NOV-11,23-NOV-11,Robbie,,en,64.231.129.66,donholden2@sympatico.ca,14074318,000000121437729,5,5,,5
290826,24-NOV-11,23-NOV-11,Imen,,fr,70.53.178.40,pmarion000@sympatico.ca,14080852,000000121426994,4,4,rien,5
290827,24-NOV-11,23-NOV-11,Juan,,en,70.52.74.95,mdeuel@sympatico.ca,14079286,000000121433156,5,5,nothing,5
290828,24-NOV-11,22-NOV-11,Jacques,,fr,76.68.232.202,joe.beelen@sympatico.ca,14063030,000000121409115,5,5,,4
290829,24-NOV-11,23-NOV-11,Nicole,,en,70.29.123.231,jens.moller@sympatico.ca,14076790,000000121427572,2,2,"
was on the phone for too long and then just cut off",1
290830,24-NOV-11,23-NOV-11,Martin,,en,65.92.133.213,gbrazeau3@sympatico.ca,14075290,000000121446558,5,5,"I  am not sure which technican solved my problem as the times don't correspond  but the later tech. solved my problem 100%. I am very satisfied. thank you,thank you,thank you.He had an accent which makes me think  that It was Rodrique and not Martin that solved my problem all I know was he was great and knew what he was doing as oppessed to the first call I made.",5
290831,24-NOV-11,23-NOV-11,Edwin,,en,74.14.151.49,sarah.burnett@sympatico.ca,14081858,000000121434129,4,5,,4
290832,24-NOV-11,23-NOV-11,Rudolf,,fr,69.157.181.230,christi949@sympatico.ca,14073232,000000121433490,5,5,"de  repondre aux telefonites aux handhicapes , comme moi .Remercie  de  ca,CRISTI",5
290833,24-NOV-11,23-NOV-11,Kat,,en,70.50.180.59,vyah@sympatico.ca,14083540,000000121432517,5,5,,4
290834,24-NOV-11,23-NOV-11,Max,,en,174.93.80.206,fki@sympatico.ca,14074956,000000121431339,4,4,The server not disconnect me in the 1st place! I eventually had to reset my modem & start the whole process of getting online & the original server reset everything as well!,4
290835,24-NOV-11,23-NOV-11,Med Aymen,,fr,70.51.177.37,laurier.leblanc@sympatico.ca,14078102,000000121430950,5,5,,5
290836,24-NOV-11,23-NOV-11,Grace,,en,70.50.96.105,shamer13@bell.net,14082118,000000121427685,5,5,"I think it was great the way it was, thank you",5
290837,24-NOV-11,22-NOV-11,Reshma,,en,69.158.70.236,pulido@sympatico.ca,14067256,000000121402851,5,5,Nothing.,5
290838,24-NOV-11,23-NOV-11,Katherine,,en,64.228.149.29,stronge@sympatico.ca,14082608,000000121427557,5,5,,5
290839,24-NOV-11,23-NOV-11,Elijah,,en,76.109.29.124,arne.andren@sympatico.ca,14071862,000000121432815,5,4,,5
290840,24-NOV-11,23-NOV-11,Denis,,en,209.183.17.20,vitom@sympatico.ca,14083492,000000121429866,5,5,nothing,5
290841,24-NOV-11,23-NOV-11,Venkat,,en,76.69.102.239,camal.clist@sympatico.ca,14072784,000000121444006,5,5,Nothing !,3
290842,24-NOV-11,23-NOV-11,Sana,,fr,76.64.147.132,rachid.lamni@sympatico.ca,14081024,000000121425862,5,5,,5
290843,24-NOV-11,23-NOV-11,Jonathan,,en,174.91.130.205,frolovvl@sympatico.ca,14075122,000000121443879,3,1,,2
290844,24-NOV-11,23-NOV-11,Kat,,en,75.98.19.140,laceysmith@sympatico.ca,14077990,000000121428393,3,3,"stop offering services and saving for upgrading your service and then not fulfilling the offer.  Every time I change something with my service what I am promised is not what I get.  I spent one hour of my time yesterday trying to resolve this issue and am still not completely satisfied with the outcome.  I am still not receiving all of the discounts offered and I still have no modem.  I am so sick of dealing with these issues.  I have never missed a payment and give this company money every single month.  The least you could do is be more consistent and treat your customers like you value their business.
This comment is not to reflect on my experience with your rep on the phone yesterday this is in regards to how your company is run.",2
290845,24-NOV-11,23-NOV-11,Edgardo,,en,70.31.104.131,lanfranconi@sympatico.ca,14078040,000000121430457,2,1,I don't think the person understood my inquiry.,4
290846,24-NOV-11,23-NOV-11,Sana,,fr,67.68.116.126,theber@sympatico.ca,14082970,000000121437459,5,4,,4
290847,24-NOV-11,23-NOV-11,Shobha,,en,64.228.212.161,garyvan@sympatico.ca,14075260,000000121447206,4,4,,4
291366,24-NOV-11,21-NOV-11,Srinivasan,,en,184.145.124.83,lloyd.vera@sympatico.ca,14050866,000000121375132,3,4,It was a proglem with our computer,5
291367,24-NOV-11,23-NOV-11,Gavin,,fr,70.53.207.114,pm_studio@bell.net,14080848,000000121446413,4,4,,5
291368,24-NOV-11,23-NOV-11,Eric,,en,65.94.102.208,evjohnpick@sympatico.ca,14074774,000000121430274,4,4,,3
291369,24-NOV-11,23-NOV-11,Mohamed,,fr,67.68.224.242,pierre.monique@bell.net,14080780,000000121427811,5,4,"tout est parfait   merci
",5
291370,24-NOV-11,22-NOV-11,Hema,,en,76.68.104.79,lstroh@bell.net,14064606,000000121416139,5,4,,4
291371,24-NOV-11,22-NOV-11,Etuwa,,en,174.93.90.55,hellwinkel.l@sympatico.ca,14061846,000000121408509,5,4,when changing the web site with something different please let your customers know.,4
291372,24-NOV-11,20-NOV-11,Stephan,,en,99.250.239.30,rsclsmith@sympatico.ca,14042138,000000121366197,2,2,Customer support phoned later and asked me to ring in the morning.  Problem was then resolved,4
291373,24-NOV-11,23-NOV-11,Eliena,,en,76.70.75.192,roger.joy.obrien@sympatico.ca,14081492,000000121433289,5,5,,3
291374,24-NOV-11,23-NOV-11,Kyle,,en,70.29.75.8,davidson2000@sympatico.ca,14073854,000000121426113,5,5,"Nothing.  Kyle was very pleasant, listened to me and provided excellent service. ",5
291375,24-NOV-11,23-NOV-11,Jose,,en,174.95.137.226,walleye4us@bell.net,14083572,000000121424889,2,1,fixed the problem of your antivirus letting a virus infect my computer,2
291376,24-NOV-11,23-NOV-11,Jack,,en,70.30.111.8,clifford.elliott@sympatico.ca,14073376,000000121440199,3,4,I had trouble understanding the person I was talking to. His English was only fair and he spoke to quickly for me a senior.,4
291377,24-NOV-11,23-NOV-11,Twinx,,en,70.30.137.93,johndoherty198@sympatico.ca,14077174,000000121443349,4,4,"when my contract was changed in the spring of 2011, I was not iformed that my unlimited internet use was coming to an end.",3
291378,24-NOV-11,23-NOV-11,Jean,,en,64.229.41.250,briancath@sympatico.ca,14072610,000000121438741,1,1,Improve the knowledge of your technicians and their capability to communicate.,2
291379,24-NOV-11,21-NOV-11,Garry,,en,76.67.125.82,djlaprise@bell.net,14046824,000000121375639,5,5,nothing,3
291380,24-NOV-11,23-NOV-11,Mauricio,,en,70.48.253.108,starbountyhunter@sympatico.ca,14082490,000000121438849,4,4,"Since I was not able to use the internet for a week, due to modem problems, I could have received a discount for not being able to retrieve my 48+ emails that I'm still going thru.",4
291381,24-NOV-11,23-NOV-11,Nadia,,fr,65.92.83.223,gilclaud@bell.net,14075474,000000121425175,5,5,,5
291382,24-NOV-11,23-NOV-11,Janet,,en,76.70.109.52,hubert_filion@sympatico.ca,14076118,000000121429883,4,4,"Nothing ,really all was satisfactorily completed,to my demands
.",5
291383,24-NOV-11,23-NOV-11,Kevin,,en,64.231.118.177,dbauermann@sympatico.ca,14073880,000000121436918,4,3,I could not get a satisfactory answer as to why my bill increased by 20 dollars from your overseas operator. who could not even connect me with a Canadian representative,3
291384,24-NOV-11,22-NOV-11,Ramzi,,fr,70.51.13.213,mcl.gervais@sympatico.ca,14065382,000000121414415,3,3,Je ne connais pas vos promotions et que vous n'offre pas toujours vos meilleurs prix à moins que l'on vous appelle et que l'on se plains du coût exorbitants. Quand on regarde d'autres compagnie là vous faites enfin des possibilité d'un meilleur coût.,1
291385,24-NOV-11,23-NOV-11,Justin,,en,70.24.151.91,paulbooth@sympatico.ca,14080588,000000121440919,4,5,everything was pretty good,5
291386,24-NOV-11,23-NOV-11,Larissa,,fr,67.68.254.53,emfer@sympatico.ca,14074659,000000121435941,5,5,non,5
291387,24-NOV-11,23-NOV-11,Arun,,en,184.146.66.89,rockygibson@sympatico.ca,14081472,000000121441628,4,4,It's my previous and ongoing monthly  experiences that I'm totally dissatisfied with! I wish all my experiences were like this one today.,4
291388,24-NOV-11,22-NOV-11,Karina,,en,70.31.222.53,pkousik@sympatico.ca,14067094,000000121405187,5,4,,5
291389,24-NOV-11,23-NOV-11,Bea,,en,174.91.28.168,brayleyk@bell.net,14072564,000000121430275,4,4,,4
291390,24-NOV-11,18-NOV-11,David,,en,70.31.222.53,pkousik@sympatico.ca,14023672,000000121317464,5,4,,5
291391,24-NOV-11,23-NOV-11,Oussama,,fr,174.92.168.125,mhamel0@sympatico.ca,14079428,000000121444286,4,5,"
Bon service et courtois. Très apprécié.
Ne peux pas dire la même chose de votre
système téléphonique (Bell).",4
291392,24-NOV-11,23-NOV-11,Baltharaj,,en,142.238.116.207,greg_russello@sympatico.ca,14075714,000000121430076,5,5,Nothing else. He was very helpful and couteous.,5
291393,24-NOV-11,20-NOV-11,Sam,,en,174.88.43.164,publix@bell.net,14041716,000000121366960,5,5,You did all and I am happy with your technicians,5
291394,24-NOV-11,15-NOV-11,Kevin,,en,184.151.63.209,bbb.scheel@sympatico.ca,13977130,000000121247215,1,1,"The staff try; it is Bell policy that is not good
Was double billed, credit one without interest; the other billing, recve no copies and then cut off and charged late charges; time to get in touch with, hmm, is it CRTC or something?

Stories from friends increasing re bell policies totally inconsistent = Bell you will in the long run lose customers",2
291395,24-NOV-11,23-NOV-11,Mariem,,fr,69.157.228.197,gdco@sympatico.ca,14075308,000000121433018,5,5,"Mariem a fait tous les efforts pour répondre à mes questions.

",5
291396,24-NOV-11,18-NOV-11,Jack,,en,99.224.202.185,riki_d@bell.net,14024330,000000121322984,1,1,,1
291397,24-NOV-11,23-NOV-11,Mokhles,,fr,97.124.60.135,claubert15@sympatico.ca,14073330,000000121432190,4,5,,4
291398,24-NOV-11,23-NOV-11,Armando,,en,174.88.43.248,maxine.booth@sympatico.ca,14079216,000000121434555,5,5,Armando was extremely helpful.  My problem was resolved very quickly.  ,5
291399,24-NOV-11,23-NOV-11,Kota,,en,70.55.216.66,mnufrio@sympatico.ca,14079712,000000121442930,4,4,increase speed ,3
291400,24-NOV-11,21-NOV-11,Luis,,en,64.231.60.151,richardwanda@bell.net,14053878,000000121385893,4,4,,3
291401,24-NOV-11,21-NOV-11,Grant,,en,64.231.60.151,richard.wanda@sympatico.ca,14053860,000000121393393,1,1,Agent was guessing at answers.,2
291402,24-NOV-11,22-NOV-11,Gabriel,,en,70.54.81.243,bev_kehoe2@sympatico.ca,14058066,000000121409031,4,4,,4
291403,24-NOV-11,20-NOV-11,Abir,,fr,76.71.127.160,stheriault12@bell.net,14042756,000000121362885,5,5,Tout était correct.,5
291404,24-NOV-11,21-NOV-11,Nadia,,fr,209.226.177.125,j.fantini@sympatico.ca,14048938,000000121383590,4,4,Rien,4
291405,24-NOV-11,23-NOV-11,Med Lassaad,,fr,76.69.184.215,veillet74@bell.net,14083418,000000121432222,5,5,tout etait parfait rien a rajouter,5
291406,25-NOV-11,24-NOV-11,Shalini,,en,70.31.113.145,bcarn@sympatico.ca,14085188,000000121469861,5,5,,5
291407,25-NOV-11,24-NOV-11,Sayeeduddin,,en,65.94.101.216,gailmccallum@sympatico.ca,14087964,000000121462416,5,5,nothing everyone was efficient and prompt,5
291408,25-NOV-11,24-NOV-11,Alun,,en,167.232.252.15,davidknox1@sympatico.ca,14086618,000000121468351,4,5,,3
291973,24-NOV-11,23-NOV-11,Manish,,en,70.27.29.103,superpete@sympatico.ca,14082652,000000121439694,5,4,less time wait for representative,4
291974,24-NOV-11,23-NOV-11,Asra,,en,69.156.76.114,gemichaud@sympatico.ca,14075328,000000121441277,5,5,nothing,5
291975,24-NOV-11,22-NOV-11,Sergio,,en,174.94.20.199,yvonnelockhart@sympatico.ca,14070676,000000121413001,5,5,No,5
291976,24-NOV-11,21-NOV-11,John,,en,70.54.101.34,william.berze@sympatico.ca,14056184,000000121384458,5,5,not a thing,5
291977,24-NOV-11,24-NOV-11,,,en,174.94.113.47,,,,1,1,"Your service and product is no good it cost too much and doesn't work  call me at 514 970 7578
And I will tell you how you went from bad to worst",1
291978,24-NOV-11,23-NOV-11,Yathreb,,fr,184.144.239.73,lcrancourt@sympatico.ca,14078138,000000121434327,5,5,,4
291979,24-NOV-11,23-NOV-11,Mahdi,,fr,76.65.171.179,denis_morissette@sympatico.ca,14074004,000000121446455,1,1,"RÉSOUDRE MON PROBLÈME, plutôt que de se débarrasser de moi. Votre représentant Madhi 764824, n'a pas voulu m'écouter. Il s'acharnait à me répéter que ma vitesse était correct. Je lui disait que peu importe le chiffre que le test de vitesse lui donne, ma vitesse n'est pas bonne, que j'ai autre chose à faire le soir que de passé plus d'une heure au téléphone pour régler VOTRE problème qui devient le mien. Pourtant pour payer ma facture votre vitesse est très bonne. Selon lui je dois envoyer mon ordi en réparation (plutôt mes ordis)que le problème n'est pas de votre côté. Heureusement que j'ai des contacts car le problème est que VOTRE ligne de téléphone est en trouble ce qui m'occasionne tous ces tracas. Grâce à mes contacts, j'ai réussis à dépêcher un technicien pour demain le 25 en soirée, par mes propres moyens. Si je vous avais écouté, mes 3 ordinateurs seraient déjà en réparation, inutilement. Je comprends tellement pourquoi tant de gens sont en rognes pour ne pas dire autres mots!!!
J'espère au moins que vous prendrai les mesures nécessaire envers votre représentant qui vous représente très mal. Prenez donc le temps pour écouter vos clients et les comprendre, du moins pour ceux qui vous reste. J'aimerais bien que quelqu'un de chez vous, communique par téléphone avec moi, mais je ne gagerais pas ma paye là dessus. Sur ce ""merci d'avoir choisi Bell"" comme vous dites.  ",
291980,24-NOV-11,22-NOV-11,Juan,,en,76.69.238.139,dpirro@sympatico.ca,14060174,000000121418399,1,1,"Bell promised to call back within 24 hours and they did not;  I had to call back again to get action on my service request.",
291981,24-NOV-11,23-NOV-11,Seifallah,,fr,65.92.211.181,mezam@sympatico.ca,14079396,000000121440855,5,5,"J'ai apprécié le soutien de monsieur, Seifalah qui a réglé mon problème de facturation avec diligence et célérité.
Il m'a aussi conseillé un changement de plan qui améliora la navigation.

Merci!
Micheline Lavoie (Agemian)",5
291982,24-NOV-11,23-NOV-11,Nouha,,fr,70.50.0.33,mo.eric@sympatico.ca,14079716,000000121433052,5,3,rien de plus car on m'a suggéré de demander l'aide d'un informaticien.,5
291983,25-NOV-11,24-NOV-11,Mike,,en,65.92.14.119,lckj@sympatico.ca,14090500,000000121460234,1,1,"You could have done what you said you would do in a previous conversation. You could have shown some respect for a 30 year customer. You could have found some small way to compensate me for the day I spent waiting for your service people to install bell satellite only to be told they couldn't do it, and then a total of 3 hours trying to get our bills from the last three months  straightened out and resolved.For the amount of time we use with your telephone service and internet we are paying far too much. We will be exploring alternative providers.  ",2
291984,25-NOV-11,24-NOV-11,Roy,,en,76.70.78.165,rickpap@sympatico.ca,14093498,000000121452550,4,4,Send my modem to the right address.,3
291985,25-NOV-11,24-NOV-11,Michael,,en,70.48.112.57,valmcphee@bell.net,14095468,000000121458344,4,4,It seems I need a device n my phone to hear better as I am suffering from hearing loss.   Can you help.,4
291986,25-NOV-11,08-NOV-11,Mathew,,en,184.144.44.129,PARTHUR@bell.net,13904878,000000121102170,2,3,Act on the problems sooner.,1
291987,25-NOV-11,24-NOV-11,Neira,,fr,76.67.142.30,denis.lacasse@sympatico.ca,14086778,000000121449557,4,5,"Très satisfait; accès rapide.
Merci",5
291988,25-NOV-11,24-NOV-11,Benjamin,,fr,70.30.152.248,douglas.dacres@sympatico.ca,14087038,000000121465707,4,3,,4
291989,25-NOV-11,22-NOV-11,Edgardo,,en,70.49.228.58,holst1@sympatico.ca,14061962,000000121416468,3,2,,4
291990,25-NOV-11,22-NOV-11,Marco,,en,70.49.228.58,holst1@sympatico.ca,14061964,000000121415494,3,2,,4
291991,25-NOV-11,22-NOV-11,Cath,,en,69.158.30.145,roger.garib@sympatico.ca,14068054,000000121402779,1,1,"I inquired about my internet activity, because I was unable to log on (when I entered my id and password, I was being sent back to the log on page). 

1. I was told someone would get back to me, within 24 hours, and they didn't.

2. I was asked for my password, was not comfortable with that.

3. Was sent an email thanking me for my recent call and recommended that I visit your (Bell's) education website to understand more about internet usage!!!

I understand internet usage. I monitor my usage. The only way for me to monitor is to check online. For me to check online I have to be able to log-in. I can't log in if your home page keeps sending me back to log-in page MOST tries, not always but 9 out of 10 times I can't log in, and I have to either call or try at another time. 

I also subscribe to your notifications, but can't rely on them as they arrive late, and I usually cut it close.

I just tried logging on, and couldn't. Is this clear enough?

Roger Garib, 416-964-8941 b1nbai52",2
291992,25-NOV-11,24-NOV-11,Mohamed Sabry,,fr,74.15.224.146,l.langlois@sympatico.ca,14090340,000000121462418,4,,Je saurai si le probléme est réglé dans les prochains jours seulement.,4
291993,25-NOV-11,24-NOV-11,Mokhles,,fr,76.64.115.133,andylulu@sympatico.ca,14084764,000000121469622,3,3,,2
291994,25-NOV-11,23-NOV-11,Edwin,,en,70.49.6.44,rvankamp@bell.net,14081678,000000121430898,5,5,,5
291995,25-NOV-11,22-NOV-11,Catherine,,en,74.12.87.135,kd.dicks@sympatico.ca,14063634,000000121411156,4,4,,4
291996,25-NOV-11,24-NOV-11,Brittney,,fr,174.92.226.227,mil.inv@sympatico.ca,14091828,000000121455393,4,5,"Que le processus soit un peu moins long.
D'abord le conseiller en téléphonie, le conseiller internet et ensuite satisfaction à la clientèle.",5
291997,25-NOV-11,24-NOV-11,Allaura,,en,207.164.79.20,ramar.parhick@sympatico.ca,14093256,000000121458379,4,,An email with the confirmation that everything has been resolved and I can see that I am still having my internet installed today and that my billing will be correct,
291998,25-NOV-11,24-NOV-11,Hemavathi,,en,67.68.167.56,toupetite@sympatico.ca,14095294,000000121452819,5,5,louder speakers who we are speaking to.,5
291999,25-NOV-11,24-NOV-11,Ronda,,en,69.158.32.213,ronelsie@sympatico.ca,14093724,000000121462201,5,5,,5
292000,25-NOV-11,24-NOV-11,Suresh,,en,65.92.148.135,camelia.matei@sympatico.ca,14085752,000000121471233,5,5,,5
290309,23-NOV-11,22-NOV-11,Thierry,,fr,76.68.200.168,mckeown-giguere@sympatico.ca,14065380,000000121398914,3,4,rien de plus,4
290310,23-NOV-11,22-NOV-11,Gregory,,en,76.64.209.224,kaycee@bell.net,14063610,000000121403036,3,3,need to train people better when they tell you your locked in to a price for 2 years you take them at their word but this is not the case your bill just keeps going up they do not explain everything.,3
290311,23-NOV-11,22-NOV-11,Linda,,en,65.95.169.82,birn2@sympatico.ca,14058160,000000121417225,5,4,,5
290312,23-NOV-11,21-NOV-11,Mir,,en,74.14.202.44,paulhenry@bell.net,14053018,000000121373952,5,5,,5
290313,23-NOV-11,22-NOV-11,Samantha,,en,76.64.125.28,rhodsdon@sympatico.ca,14067740,000000121404840,4,3,"it could have been done the first time i called.
My bill was supposed to be lower, now if i don't pay the higher amount( that I shouldn't be paying), I will be charged a late fee",2
290314,23-NOV-11,22-NOV-11,Haykel,,fr,174.93.228.66,robert120@bell.net,14067946,000000121421195,5,5,c'etait excelent.,5
290315,23-NOV-11,22-NOV-11,Jeffery,,en,74.12.242.79,galianotom@sympatico.ca,14061072,000000121420446,5,5,,5
290316,23-NOV-11,22-NOV-11,Khalil,,en,70.26.197.127,shandee@bell.net,14068770,000000121413983,1,,service vraiment pas bon et la memes chose au telephone je n ai jamais regler mon probleme je vais essayer un autre jours peut etre que tomberais sur des meilleur tech qui saus  et serai t il possible d etre cominuquer en francais autant sur ma facture que je recois a la maison merci stephane ,1
290317,23-NOV-11,21-NOV-11,Jeanette,,fr,184.144.227.115,verville_ginette@sympatico.ca,14055912,000000121384760,4,3,"Ce jour là j' ai parlé à 4 de vos représentantants.Le 1er m'a laissé tombé. Le 2ème m' a référé au 3ème qui a réglé mon problème télé. Jeanette m'a proposée des options téléphone et internet. J' ai maintenant besoin de savoir le montant FINAL et détaillée de ma dernière facture du 14 Nov 2011.
J' attends de vos nouvelles à ce sujet.",4
290318,23-NOV-11,22-NOV-11,Elmer,,en,67.68.45.223,fouad38@sympatico.ca,14060838,000000121410869,5,5,Nice to hear Canadian voice ,5
290319,23-NOV-11,22-NOV-11,Balaji,,en,74.15.26.107,jane.wright@sympatico.ca,14062470,000000121414588,4,4,,4
290320,23-NOV-11,22-NOV-11,Hari,,en,174.94.58.89,stephen.sharma@sympatico.ca,14069256,000000121410687,2,2,"Inquiry wasn't resolved because the next day my account was blocked.

The technician could have spen more time in looking into the problem and resolving it completely.",4
290321,23-NOV-11,19-NOV-11,Keerthi,,en,70.26.181.133,shelli.fickler@sympatico.ca,14034992,000000121340680,4,5,I had to hang up and call back 3 times due to problems with the automated attendant service,5
290322,23-NOV-11,22-NOV-11,Ridha,,fr,65.94.31.10,rjbazergui@sympatico.ca,14067858,000000121402051,4,4,Aucun commentaire.,5
290323,23-NOV-11,21-NOV-11,Carolina,,fr,199.21.182.21,polo6566@bell.net,14053332,000000121371233,3,3,CONFIRMER LE DIAGNOSTIQUE!!!,4
290324,23-NOV-11,22-NOV-11,Rebello,,en,70.49.191.205,nklubja@sympatico.ca,14066368,000000121409898,5,5,,5
290325,23-NOV-11,22-NOV-11,Jessica,,en,64.228.208.164,ted_leung@sympatico.ca,14069652,000000121408720,5,5,Wait time before my call was answered.,5
290326,23-NOV-11,21-NOV-11,Robert,,en,76.69.114.166,coatesdg@sympatico.ca,14045990,000000121377225,2,2,I don't know. I have limited experience in resolving these problems.,2
290327,23-NOV-11,21-NOV-11,Tine,,en,70.29.7.245,patsan@sympatico.ca,14052972,000000121381060,3,3,,2
290328,23-NOV-11,22-NOV-11,Ines,,fr,65.94.10.11,p.ray@sympatico.ca,14066614,000000121405040,4,4,,5
290329,23-NOV-11,22-NOV-11,Sofien,,en,207.61.144.99,pablo.page@sympatico.ca,14066638,000000121420471,1,1,"internet problem, 
offered to send a tech from 12pm to 6pm
told make them come after 3pm only
they can't do so
asked to be transfered to customer service to cancel my internet
could not do so either
so i kept the appointment from 12 to 6 today, told that if he showed up and nobody was home, i would call tonight and cancel all my services
been with bell for over 10 years, for all 3 services!!",1
290330,23-NOV-11,22-NOV-11,Ronalie,,en,184.144.46.101,hshurvell@sympatico.ca,14062000,000000121403383,4,4,"1. NOT charged modem non return fee for a modem that WAS returned some months ago!
2. NOT made an outrageous $11.47 charge for a 2 minute collect call from Montreal to Kingston.
3. NOT forced me to have an unwanted e-mail address. I now have to resend all my e-mails to my regular e-mail address. ",1
290331,22-NOV-11,21-NOV-11,Garry,,en,76.64.208.66,alexander.moffat047@sympatico.ca,14044134,000000121370729,5,5,nothing,5
290332,22-NOV-11,21-NOV-11,Karla,,en,174.95.132.181,istout@sympatico.ca,14048894,000000121387209,4,5,"Lowered my bill without me threatening to leave first, and then lowering the bill.",3
290333,22-NOV-11,21-NOV-11,Malek,,fr,174.95.0.120,watson-13@sympatico.ca,14056088,000000121372442,5,5,"rien de plus tout etait parfait

j ai eu un tres bon service merci",5
290334,22-NOV-11,20-NOV-11,Allan,,en,70.24.160.2,progressivesign@sympatico.ca,14041702,000000121367222,5,5,"the lady that helped us was just fantasic, could not have asked for better, she was just great.",5
290335,22-NOV-11,21-NOV-11,Khouloud,,fr,76.68.121.234,chaperonlor@sympatico.ca,14045688,000000121372457,5,5,,4
290336,22-NOV-11,17-NOV-11,Juan,,en,65.92.56.51,corny44@sympatico.ca,14003426,000000121312054,5,4,,1
290848,24-NOV-11,23-NOV-11,Badreddine,,fr,174.88.178.175,mariefrancedesnoyers@sympatico.ca,14078972,000000121424296,2,2,Les techniciens de BELL sont très rarement habitués à donner du soutien aux détenteurs de MAC et celui-ci n'a pas pu m'aider et j'ai toujours des problèmes.,2
290849,24-NOV-11,18-NOV-11,Timothy,,en,70.26.126.79,gmaciesowicz@sympatico.ca,14018306,000000121335621,5,5,Follow up with the correct adjustment to my account (I had to call again a few days later because the adjustment was not as agreed upon).,4
290850,24-NOV-11,23-NOV-11,Mariama,,fr,70.26.197.110,catyblanche@sympatico.ca,14072942,000000121428696,5,4,,4
290851,24-NOV-11,22-NOV-11,Jose,,en,76.69.20.35,spearman_c@sympatico.ca,14069132,000000121419395,4,4,,5
290852,24-NOV-11,18-NOV-11,Sofiene,,fr,67.70.24.72,jag.dubois@sympatico.ca,14019188,000000121324293,4,1,"Ma demande a été résolue après un 4ieme technicien,le lundi matin .",3
290853,24-NOV-11,23-NOV-11,Gregory,,en,70.48.168.215,4tomcat@sympatico.ca,14070806,000000121446032,5,5,Completely satisfied.,5
290854,24-NOV-11,23-NOV-11,Melvin,,en,76.67.82.203,tendler@sympatico.ca,14082896,000000121437742,2,1,fix it  I am seriously thinking of switching providers,1
290855,24-NOV-11,21-NOV-11,Diedra,,en,184.163.11.133,amdl@sympatico.ca,14044236,000000121377545,1,1,"I called twice regarding my internet speed which is extremely slow and the problem has still not resolved. I found out that my wiring was to be changed for my Fibe 7 and no one ever mentioned this.
To this day my internet is still so extremely slow that for the last 2 months I have been extremely patient working with it.  I have been paying for something that I do not have complete access too.  Since this has not been resolved to this day, I have decided to change provider.",1
290856,24-NOV-11,23-NOV-11,Pradheep Kumaar,,en,69.158.34.201,j.prenwick@bell.net,14076332,000000121444899,5,5,Nothing - service was great.,4
290857,24-NOV-11,22-NOV-11,Seifallah,,fr,69.168.144.133,lavignejean@sympatico.ca,14064132,000000121415521,3,3,,1
290858,24-NOV-11,23-NOV-11,Lance,,en,74.15.34.51,mardonsmith@bell.net,14078888,000000121431011,4,5,,5
290859,24-NOV-11,23-NOV-11,Cath,,en,70.27.159.115,martydier@sympatico.ca,14079112,000000121428824,5,5,Do what you say you will do.,3
290860,25-NOV-11,15-NOV-11,Elvis Francisco,,en,76.64.33.170,akoc@sympatico.ca,13976396,000000121264415,5,4,"I have been used my friend, who contact perfectly with your worker-customer representative.
Next time send your worker to customer home to fix internet problems. I do not have to know how to fix it.
I was realy lucky to have a friend who knew more than your costumer representative.",5
290861,25-NOV-11,24-NOV-11,Edwin,,en,74.14.101.116,thevillen@sympatico.ca,14095128,000000121452759,5,5,,5
290862,25-NOV-11,23-NOV-11,Deepika,,en,74.15.26.18,vedwards1@sympatico.ca,14083412,000000121424067,2,1,The technician said it was my computor that was not working right. So I took it to the repair shop and $150.00 later found out it was Bell security that screwed up my passwords. I have now removed Bell security and installed norton.,2
290863,25-NOV-11,24-NOV-11,Arun,,en,67.68.81.90,murij@sympatico.ca,14092172,000000121461787,5,5,"May be less complicated, simplify.",5
290864,25-NOV-11,24-NOV-11,Souhir,,fr,174.91.255.31,mdesros@sympatico.ca,14091558,000000121454016,4,3,que le service vienne du Québec,3
290865,25-NOV-11,24-NOV-11,Michel,,en,65.92.148.93,s.difelice@sympatico.ca,14093904,000000121470595,3,3,"I was on hold for 5 minutes until the first Customer Service Rep answered my call, and then another 15 minutes while I waited for her to transfer me to someone else.  That person wasn't even the rep that she said could help me, but he did try his best to solve my problems.  I will have to wait until next week however, for him to follow up as the business centre was closed and he said he could not make an appointment for a technician to come to my home.  I was extremely frustrated at the amount of time I had to wait for someone to assist me.",3
290866,26-NOV-11,24-NOV-11,Khouloud,,fr,76.69.206.135,msaum@sympatico.ca,14092128,000000121453735,5,5,tout ce qui était sous votre contrôle a été très bien fait...MERCI,5
290867,26-NOV-11,25-NOV-11,Ivette,,en,76.69.128.198,hunt.club@sympatico.ca,14100934,000000121490926,5,5,,5
290868,26-NOV-11,25-NOV-11,Carlton,,en,174.88.35.15,stephenlee047@sympatico.ca,14106804,000000121495141,5,5,,5
290869,26-NOV-11,24-NOV-11,Darwin,,en,70.53.196.76,devy99@sympatico.ca,14086840,000000121459784,5,5,,4
290870,26-NOV-11,25-NOV-11,Romy,,fr,174.92.236.219,jeando@bell.net,14101474,000000121484022,5,5,Que la technicienne connaisse comment fonctionne un Ipod ,5
290871,26-NOV-11,25-NOV-11,Rym,,fr,174.92.236.219,jeando@bell.net,14101476,000000121485291,5,5,de l'aide pour mon Ipod,5
290872,26-NOV-11,25-NOV-11,Srinivasan,,en,70.53.130.146,grelliot@bell.net,14100504,000000121495089,5,5,,4
290873,26-NOV-11,25-NOV-11,Atoiya,,en,76.64.160.181,phil.jenkinson@sympatico.ca,14105076,000000121484087,5,5,,5
290874,26-NOV-11,25-NOV-11,Vijay,,en,174.91.55.39,janet.jeff@sympatico.ca,14101260,000000121495880,5,5,This call was great couldn't change a thing. ,4
290875,26-NOV-11,25-NOV-11,Jean,,en,64.231.99.181,labate@sympatico.ca,14102572,000000121491468,4,5,I was forwarded/redirected twice... I would gladly have called a different number and get to where I needed to get to.,5
290876,26-NOV-11,25-NOV-11,Majdi,,fr,70.48.99.111,flchretien@sympatico.ca,14099800,000000121489406,3,1,"attente trop longue au tel.
et le message dit votre appel est important pour nous?",3
290877,26-NOV-11,26-NOV-11,,,fr,76.71.170.230,,,,3,4,"Le premier conseiller n'a pas pu résoudre le problème. J'ai rappelé aussitôt,le conseiller à trouver la solution au problème.",4
290878,26-NOV-11,25-NOV-11,Vijayashanti,,en,174.93.81.184,phfeher@sympatico.ca,14105070,000000121484422,5,5,He was the best.,5
290879,26-NOV-11,25-NOV-11,Lisa,,en,74.12.249.77,bill.neddow@sympatico.ca,14097482,000000121479266,5,5,,5
290880,26-NOV-11,25-NOV-11,Patricia,,en,174.91.100.212,pjwren@sympatico.ca,14105170,000000121490939,5,5,"Absolutely nothing. The rep was extremely friendly & polite. She was knowledgeable, understood the issue & resolved it in a very prompt manner.",5
290881,26-NOV-11,25-NOV-11,Wissem,,en,174.92.161.96,yolande.g@sympatico.ca,14107998,000000121494965,5,5,,5
290882,26-NOV-11,25-NOV-11,Luis,,en,174.94.48.96,stevereal@bell.net,14106846,000000121493128,5,1,"Why does Bell keep throttling back my downloads?  I pay for the speed and extra volume, and you continue to slow the downloading down.  I'm complaining to the CRTC about this.",1
290883,26-NOV-11,25-NOV-11,Aidin,,en,70.49.224.108,jrob9@sympatico.ca,14102012,000000121485202,5,4,Long time loyal customers should not have to call Bell in order to qualify for better rates - this happens frequently with all Bell companies.,3
290884,26-NOV-11,25-NOV-11,Budala,,en,69.157.41.93,wsquire1@bell.net,14107904,000000121486601,5,5,nothing,5
290885,24-NOV-11,22-NOV-11,Shashank,,en,70.29.249.41,esoppit@sympatico.ca,14060584,000000121407078,5,5,,5
290886,24-NOV-11,23-NOV-11,Oscar,,en,174.91.65.107,rad.vukicevic@sympatico.ca,14081026,000000121425365,5,5,,5
291409,26-NOV-11,25-NOV-11,William,,en,174.92.73.27,eveisenhour@sympatico.ca,14099616,000000121487482,1,1,"You do not know how to add or subtract. The agent told me that my bill owing as of yesterday was $73.35, but when I checked it online it says I owe $90.30. Which one is correct? I am very confused. I call every month because I am told one thing about my bill and then my next bill does not reflect what I was told. I feel like a cop because I have to watch every single bill like a hawk to make sure I am paying what you told me I was going to pay! I am ready to switch to a company that keeps it's word and does what it says it's going to do!",1
291410,26-NOV-11,23-NOV-11,Saadullah,,en,65.92.50.205,rtracey_1@sympatico.ca,14081644,000000121427138,5,5,nothing,5
291411,26-NOV-11,23-NOV-11,Saifuddin,,en,206.172.234.163,rpsuzor@bell.net,14081610,000000121445890,5,5,,5
291412,26-NOV-11,24-NOV-11,Shyam,,en,70.27.82.102,2bstevenson@sympatico.ca,14084008,000000121471130,4,4,I think you could offer a discount for the trouble the internet has given me and the customer should not have to call and inquire about one.Thank you,4
291413,26-NOV-11,24-NOV-11,Ashok,,en,65.94.212.201,suallen@sympatico.ca,14094772,000000121450923,3,3,,3
291414,26-NOV-11,25-NOV-11,Nizar,,fr,70.55.136.220,pierre-senecal@sympatico.ca,14105126,000000121476911,3,,"peut-être de ne pas nous mettre en attente à toute le 5 à 10 secondes et répéter la même chose chaque fois  ( ah! oui ,bon euh! attendez quelque secondes je reviens, ) et on recommence pour quelques secondes encore et on réentend la même chose.  Mais cela est nécessaire anyway car après on pourra m'envoyer de toute manière au centre de vérification qui me fera refaire la même chose et où après un long temps devra m'envoyer un technicien à la maison de toute façon.",3
291415,26-NOV-11,24-NOV-11,Ines,,fr,174.92.181.249,karimbad@bell.net,14089964,000000121450342,4,,,4
291416,26-NOV-11,25-NOV-11,Priya,,fr,70.24.208.241,livio.giassa@sympatico.ca,14102922,000000121476083,3,3,Etre plus conaissante.,5
291417,26-NOV-11,25-NOV-11,Grace,,en,65.95.168.123,Gospa@sympatico.ca,14096136,000000121478482,5,4,nothing,5
291418,26-NOV-11,24-NOV-11,Sandra,,en,74.15.246.14,lfm@bell.net,14090592,000000121454447,2,2,I called for repair on thursday and they wouldn`t make it till next week sometime,3
291419,26-NOV-11,22-NOV-11,Sriram,,en,70.24.166.162,robertber@sympatico.ca,14067960,000000121420920,1,1,The person I talked to had no clue about this issue,1
291420,26-NOV-11,25-NOV-11,Wynbert,,en,174.93.43.89,dlepoidevin@sympatico.ca,14099106,000000121484727,5,5,,5
291421,26-NOV-11,20-NOV-11,Ashwini,,en,69.159.74.37,patkin@sympatico.ca,14041442,000000121364469,4,4,,3
291422,26-NOV-11,25-NOV-11,Katelyn,,en,69.156.127.30,matniel4@sympatico.ca,14103714,000000121488817,5,5,Everything excellent,5
291423,26-NOV-11,25-NOV-11,Pamela,,en,70.53.102.91,jim.herron@bell.net,14101630,000000121488820,5,5,"Her performance was 1st class.No 
improvement needed.                                  
                                ",5
291424,26-NOV-11,25-NOV-11,Grace,,en,76.70.69.207,chelsea.thiel@sympatico.ca,14098144,000000121476125,5,5,It would have saved me a lot of grief and $200 if I had talked to Grace first.,5
291425,26-NOV-11,25-NOV-11,Johanna,,en,65.95.140.221,terletski@sympatico.ca,14107176,000000121493089,3,1,Be more competitive for pricing as my internet is very slow,2
291426,26-NOV-11,25-NOV-11,Camille,,en,69.157.177.182,timmytlc@sympatico.ca,14107296,000000121495607,5,5,,4
291427,26-NOV-11,25-NOV-11,Tony,,en,184.147.119.225,pstolk@sympatico.ca,14105274,000000121494285,5,4,"nothing representive was totally knowlegble
",5
291428,26-NOV-11,18-NOV-11,Nikitha,,en,74.14.104.158,mario.amatuzio04@sympatico.ca,14021832,000000121332745,5,5,nothing at all everything was great !!!,5
291429,26-NOV-11,24-NOV-11,Oscar,,en,70.48.237.36,bmcforestry@sympatico.ca,14085448,000000121459554,4,3,After using for 2 days part of the problem appears resolved (continued requests for password while in Outlook on one email account)but another part still exists.,4
291430,26-NOV-11,14-NOV-11,Mohamed,,fr,69.159.92.133,marthe-gagne@sympatico.ca,13972398,000000121224613,5,5,,5
291431,26-NOV-11,25-NOV-11,Mohamed,,fr,74.14.208.81,yvan.sawyer@bell.net,14108026,000000121489617,3,2,"LE CONTAC A ÉTÉ COUPÉ.

 PS: CE N'EST PAS MOI QUI A APPELÉ ,
  C'EST UN REPRÉSENTANT  IDENTIÉ COMME 
  EMPLOYÉ DE BELL",4
291432,26-NOV-11,16-NOV-11,Chandler,,en,184.148.77.239,beth.singer@sympatico.ca,13989798,000000121267881,4,4,,4
291433,26-NOV-11,25-NOV-11,Manel,,fr,74.14.205.128,suzannedaniel@bell.net,14106924,000000121480351,4,5,,4
291434,26-NOV-11,20-NOV-11,Asra,,en,74.14.4.38,l.gilpin@sympatico.ca,14040047,000000121367038,3,2,,4
291435,26-NOV-11,25-NOV-11,Kelly,,en,70.26.15.188,strawczynski@sympatico.ca,14106864,000000121478591,5,5,The service agreement I was sent via e-mail could have had the correct information so that my call and this survey would have been unnecessary.,4
291436,26-NOV-11,17-NOV-11,Khan,,en,70.31.123.189,tomjewett@sympatico.ca,14012698,000000121312570,3,2,"Khan promised to send out a new modem/router to update out old modem by courier within a couple of business days.  It's over a week later now and we have not received a new modem/router.  

Further, I was upset to learn that the new modem/router would be supplied for a one time fee of $49.95 whereas Bell was quite happy to keep billing us $4.95 a month for an outdated modem we have had for four years.  It is times like this when I think about switching to Rogers. Given that we have been getting lousy service lately and we have paid over $200 in rental fees over the last four years, I feel Bell should supply a new modem/router at no charge.

If I cannot get satisfaction soon, we will be forced to switch providers.

Tom Jewett 613-271-7531",2
291437,26-NOV-11,23-NOV-11,Aymen,,fr,70.55.183.55,sylvie_grenier1@sympatico.ca,14082740,000000121434208,5,4,,5
291438,26-NOV-11,24-NOV-11,Francis,,en,76.64.162.37,kschenk@sympatico.ca,14090292,000000121456747,4,4,"Make sure that you give us the best possible deal without asking or checking with Rogers!
You know what's going on stay competitive!",4
291439,26-NOV-11,25-NOV-11,Maria,,en,184.145.109.14,michelegid@sympatico.ca,14104004,000000121491472,3,3,,4
291440,26-NOV-11,24-NOV-11,Selene,,en,70.27.193.204,lucy.charron@sympatico.ca,14090919,000000121461482,3,2,Have your phone person knowledgeable about the process of getting hardware delivered.  If one can deliver an older router to a local Bell store why not make it available to pick up a new router there also?  Instead of having to wait - in this case over a week for  proper delivery fo the item ,3
291441,26-NOV-11,24-NOV-11,Farhana,,en,70.49.84.41,joancsiz@sympatico.ca,14089556,000000121466141,5,4,,5
291442,26-NOV-11,25-NOV-11,Gunson,,en,76.68.52.178,cmacpherson2@sympatico.ca,14098394,000000121480560,4,5,,4
291443,26-NOV-11,25-NOV-11,David,,en,174.95.191.245,johnesmith4488@sympatico.ca,14101894,000000121477838,5,5,That I was given $ to compinsate for the charges tel. & satellite Tv for suspending service for extended vac. ha ha My Bell retiree humor.,5
292001,24-NOV-11,22-NOV-11,Troy,,en,70.26.52.106,judi.rosen@bell.net,14063366,000000121411190,5,4,"Have followed through on the work order that was plasced on October 18, 2011",3
292002,24-NOV-11,23-NOV-11,Marouen,,fr,74.15.150.97,manon1.thibodeau@sympatico.ca,14078826,000000121435139,5,5,rien,5
292003,24-NOV-11,23-NOV-11,Aurea,,en,69.157.59.191,ianbignell@sympatico.ca,14076172,000000121429833,5,5,,5
292004,24-NOV-11,23-NOV-11,Behia,,fr,70.26.253.213,gidaniel@sympatico.ca,14075458,000000121423943,5,4,,5
292005,24-NOV-11,23-NOV-11,Hassan,,en,69.159.21.221,wernerb@sympatico.ca,14083674,000000121436793,1,1,tech was rude and hung up on me!,1
292006,24-NOV-11,23-NOV-11,Mohammed shafeeq,,en,76.69.19.179,pdumais_22@sympatico.ca,14080632,000000121447017,5,5,Speak clearly,5
292007,24-NOV-11,23-NOV-11,Mehdi,,fr,67.70.79.18,abelu@sympatico.ca,14071182,000000121446359,4,4,,4
292008,24-NOV-11,23-NOV-11,Atoiya,,en,70.49.190.220,dcspitz@sympatico.ca,14073904,000000121435694,3,1,,2
292009,24-NOV-11,23-NOV-11,Jose,,en,174.89.170.70,pemanuele@sympatico.ca,14080650,000000121444904,5,5,,5
292010,24-NOV-11,23-NOV-11,Shinoj,,en,76.67.21.129,deedee48@sympatico.ca,14073966,000000121443182,4,3,,4
292011,24-NOV-11,21-NOV-11,Yves,,fr,69.156.201.7,roland.gingras@sympatico.ca,14054132,000000121369844,5,5,,4
292012,24-NOV-11,23-NOV-11,Bettaib,,fr,76.65.178.237,martin.pellerin@sympatico.ca,14079094,000000121440393,4,4,Avoir le service de tele fibe pour ma zone 514 385 1885,4
292013,24-NOV-11,23-NOV-11,Carmen,,en,70.50.175.236,bill_stevens1@sympatico.ca,14072360,000000121435344,5,5,"Hard to complain about excellant service. Thank You!
",5
292014,24-NOV-11,23-NOV-11,Mohamed Bilel,,fr,70.27.237.182,isabelledesgagne@sympatico.ca,14076258,000000121443236,5,5,Le site internet est manque de clarté à savoir comment rejoindre par téléphone le service de la facturation.,3
292015,24-NOV-11,23-NOV-11,Nandhini,,en,69.159.110.51,gyassa@sympatico.ca,14075806,000000121447787,3,4,I asked to reset my password but she didn't listen the connectivity issue was resolved but nothing else,4
292016,24-NOV-11,23-NOV-11,Philip,,en,70.54.140.50,segev@sympatico.ca,14082024,000000121448280,5,5,,5
292017,24-NOV-11,21-NOV-11,Priya,,en,184.146.116.171,helenpepin@bell.net,14048542,000000121373569,5,5,A shorter wait time.,5
292018,24-NOV-11,23-NOV-11,Danny,,en,50.101.224.208,rleclair@bell.net,14081362,000000121434667,5,5,,4
292019,24-NOV-11,23-NOV-11,Carmen,,en,70.29.123.231,jens.moller@sympatico.ca,14076788,000000121425588,1,2,I was on the phone 3 times for 1 hour before I could get things resolved.  On one of those occasions I was cut off and no one called back.  We waited for 4 hours (from 8 to 12) for a technician who never came or phoned to cancel.,1
292020,24-NOV-11,23-NOV-11,Sujay,,en,76.69.24.126,rlidster@bell.net,14081366,000000121429799,5,5,,5
292021,24-NOV-11,23-NOV-11,Patricia,,en,184.147.3.209,richardcarriere_55@sympatico.ca,14081286,000000121429034,5,5,Nothing,5
292022,24-NOV-11,21-NOV-11,Khalil,,fr,50.100.136.79,juchartrand@sympatico.ca,14049946,000000121372765,5,5,Il serait bien d'envoyer des sondages aussi pour les appels non résolus et ceux qui prennent beaucoup trop de temps.  Facile d'améliorer vos scores de sondage sur les appels faciles!!!,4
292023,24-NOV-11,23-NOV-11,Kamel,,fr,74.15.229.127,f.jolicoeur@sympatico.ca,14074794,000000121428940,4,4,,4
292024,24-NOV-11,23-NOV-11,Nizar,,fr,67.68.65.35,fridajean@sympatico.ca,14075114,000000121447385,5,5,,5
292025,24-NOV-11,23-NOV-11,Vijay,,en,74.14.229.173,jacekmarszal@sympatico.ca,14076378,000000121444551,5,5,,5
292026,24-NOV-11,23-NOV-11,Will,,en,184.145.63.74,steven.walters@sympatico.ca,14082574,000000121446808,4,4,,5
292027,24-NOV-11,23-NOV-11,Kevin,,en,70.50.178.17,pat.norcross@sympatico.ca,14080476,000000121426365,5,5,"I am a long term customer and I feel you people do not reward loyality, you should have a loyality program that rewards customers for the length of time they are with you.",4
292028,24-NOV-11,23-NOV-11,Cecelia,,en,65.92.188.89,R.Boate@bell.net,14071042,000000121434127,5,3,My bill was very confusing. the customer care representative wasn't sure why it was made out that way. I came away not fully satified. Hopefully my next month's bill will be simpler.,4
292029,24-NOV-11,23-NOV-11,Matthew,,en,76.67.111.253,jimriffel@sympatico.ca,14076918,000000121430945,5,5,"have the same tech visit my house again .. he was amazingly helpful. terrific guy.
employee number B52568 ",5
292030,24-NOV-11,23-NOV-11,Michelle,,en,65.94.59.29,zomar@sympatico.ca,14083980,000000121434875,5,5,She was perfect. Please don't change anything.,5
292031,24-NOV-11,23-NOV-11,Majdi,,fr,174.92.186.67,jdlaf@sympatico.ca,14076618,000000121438672,4,4,,5
292032,24-NOV-11,22-NOV-11,Fairin,,en,70.26.100.164,brileh@sympatico.ca,14058426,000000121414720,5,4,,3
292033,24-NOV-11,23-NOV-11,Brett,,en,69.158.37.3,327mg@bell.net,14070782,000000121431232,3,,,
292034,24-NOV-11,14-NOV-11,Karina,,en,64.229.25.131,kwame.mensah@sympatico.ca,13971668,000000121219136,3,4,Less beaurocracy,4
292035,24-NOV-11,23-NOV-11,Amir,,fr,174.93.231.110,chberger@sympatico.ca,14073142,000000121446641,5,5,,5
292036,24-NOV-11,23-NOV-11,David,,en,174.94.23.225,alex.houston@sympatico.ca,14071456,000000121431163,5,4,,4
292037,24-NOV-11,23-NOV-11,Hassen,,fr,67.70.77.58,bel.guylaine@bell.net,14072204,000000121446683,4,4,RIEN DE PLUS,5
292038,24-NOV-11,23-NOV-11,Kumar,,en,184.147.38.188,szabocl@sympatico.ca,14082752,000000121441075,3,1,"solve my facebook problem. Now, I have to completely get another facebook account and lose all my 'friends'. It will be a pain to start it all over again",3
292039,24-NOV-11,23-NOV-11,Kevin,,en,70.31.112.174,livesey@bell.net,14078370,000000121439614,5,4,nothing,4
292040,24-NOV-11,23-NOV-11,Sudheer,,en,184.144.49.247,kslewis@sympatico.ca,14077902,000000121425605,5,5,can't think of anything,5
292041,24-NOV-11,23-NOV-11,Greg,,en,184.151.115.81,tomasolley@sympatico.ca,14083140,000000121438023,3,3,"I'm unhappy that it costs so much for occassional dial up service.  If I rememver correctly, I had to upgrade to the unlimited dial up plan when I bundled my home phone, long distance and internet services.  But now dialup no longer quailfies for the bundle and I was never offered to downgrade the service.  I live in a rural area, where we do not have much choice for internet service.  I'm paying almost as much for dialup as people do for high speed.  This is disappointing and frustrating.",3
292042,24-NOV-11,23-NOV-11,Timmy,,en,70.49.228.120,wpaul7@sympatico.ca,14083766,000000121426986,5,5,Nothing!  It was perfect.,5
292043,24-NOV-11,23-NOV-11,Jose,,en,70.48.0.60,graham.clarke2@sympatico.ca,14075668,000000121428346,5,3,,5
292044,24-NOV-11,23-NOV-11,Gustavo,,en,69.157.65.41,brycehunter@sympatico.ca,14072664,000000121446211,4,5,"Not sure why, on my first call, the agent hung up on me while I was seeking some information. However, the second call solved my problem.",4
292045,24-NOV-11,22-NOV-11,Nancy,,en,174.88.216.215,g.grabowski@sympatico.ca,14060994,000000121408647,5,5,,5
292046,24-NOV-11,23-NOV-11,Ramy,,fr,184.144.156.158,madeleine.sofia@sympatico.ca,14078744,000000121438248,4,4,,5
290337,22-NOV-11,21-NOV-11,Kevin,,en,76.69.49.81,clarkew@sympatico.ca,14045896,000000121382172,5,1,"By the time I got to Kevin it was about 44 minutes later!!! I actually got this Bimbo in Costa Rica who couldn't answer anything and after two long sessions of trying to connect me to the internet in Canada (Kevin's group) She gave me the number and said that I would have a better chance of connecting than she would!!! When is Bell going to realize that as customers we don't want the run around in Foreign countries!! Are you not getting this!! Ma Bell!! I live in Canada and want to speak to a Canadian!! Get it!! Now Kevin who said he was in Canada...which as customers we have trouble believing anymore! Couldn't help me but at least he admitted it and told me that they were updating the system and to...Please call back later that evening or tomorrow! But at least he tried and offered sympathy, an apology and understanding...WOW! he sounded like he was sincere and honest too! Must be a new employee...you don't hear this from Bell employees anymore!  When I got off the phone...quoting ""Joan Rivers"", I wasn't happy...but I was Happy! And do you know all I wanted to find out was what it meant on my Bill by the term ""Internet Usage"" and how come my basic Fee didn't cover the $8.89 extra charge. Costa Rica  didn't know dick, and Kevin explained it in about 2 seconds give or take, but he couldn't tell me how to reduce my bill or get a better rate because you were updating!!  Now, as far as Ma Bell goes...I used to have Bell Mobility but it cost me $60 plus for service on my cell phones (2) so I switched to Solo and got the service for $30 plus a month for (2) phones...my contract was up but guess what I couldn't get Solo service because when the rep called to sign me up he/she couldn't do it but told me to go to the Service Centre nearest my home, which I did but they didn't have any phones available and told me to come back next week..3 times, would you believe...So I happened onto Waveless one day, met this great rep. (manager) who did everything for me right there and than and now I have a Virgin phone Service @ $40plus/month more than Solo's Bill but guess what this guy was a good honest person and explained everything in detail and didn't try to transfer me to anyone else but took care of his customer the way Ma Bell used too! Now don't think I am stupid...I know Ma Bell owns Bell Mobility, Solo & Virgin BUT! it's The Service!...The Service! that counts!! Canadians want to speak to an honest HUMAN BEING! I don't care if they are Chinese decent, or whatever! Start Training Sincere impressionable Employees who live in Canada! And one more thing...I am one of the individuals who was sent a Bill one Saturday for $933 plus, I just about died until I read the name on the Bill...it was misdirected to my e-mail when it was supposed to be e-mailed to a company here in London ON.. I called the company and told them I had been sent their phone Bill by mistake via Bell Mobility's computer system one night @ 1:01 am. Do you think they were happy? I could tell by her voice she was in shock especially when I could tell her the amount of the Bill, the phone numbers they had the account number etc.. She told me if I was ethical I would just delete it...I informed her that if I was ethical I would release it to the press for public publication! Again this was another screw-up by Ma Bell's subsidiary Company! Did I do anything with the misdirected Bill...no...but I probably should have. So...the moral of this long story is ""Get better Service Reps. and offer Better Sincere Services by Canadian Service Personnel! Be a true Canadian Company Servicing Canadians...Your Customers!! Remember Banks became rich charging one penny at a time not by gouging customers! P.S. Kevin should get a promotion for honest service!",1
290338,22-NOV-11,15-NOV-11,Farhana,,en,74.198.164.255,mayer.fyfe@sympatico.ca,13983666,000000121245971,1,1,Been more careful with information given,1
290339,22-NOV-11,19-NOV-11,Jenett Mae,,en,65.92.0.119,steven.boyd@sympatico.ca,14035298,000000121349892,1,1,"1) Not cancel my internet service without notifying me (and without cause).  I had to speak to four different people over 30-45 minutes to get it restored.
2) Not throttle my bandwidth.  Now that service has resumed, my download speed is slower.  It has dropped from about 700-850 KB/s to 350 KB/s  -approximately half the speed!  I'll be calling again to have my old speed restored.  I've been a Bell internet customer since they started High Speed Internet over 10 years ago, and this is how I'm treated?  It seems that if Bell can't win its CRTC battle introduce user-based billing (end unlimited service), then it will make life as hard as possible for everyone on the unlimited plan.  ",1
290340,23-NOV-11,21-NOV-11,Denice,,en,65.94.170.209,conlyn@sympatico.ca,14046038,000000121375549,5,5,It is so difficult sitting though the taped messages you have - ,5
290341,23-NOV-11,20-NOV-11,June,,en,70.29.32.95,takcheong4@sympatico.ca,14042886,000000121365455,1,2,She offer me some special discount for the service I am using. She also promised me to send me the details to my email address rainbow.v@sympatico.ca but she never did. In other words she failed to keep her promise.,1
290342,23-NOV-11,22-NOV-11,Reina,,en,74.14.200.207,f.mccaughey@sympatico.ca,14060658,000000121415840,5,4,,4
290343,23-NOV-11,22-NOV-11,Oscar Ernesto,,en,69.159.21.243,priya_k@sympatico.ca,14067216,000000121413857,5,5,Everything is fine,5
290344,23-NOV-11,22-NOV-11,Sean,,en,184.145.74.75,ededecker@sympatico.ca,14060352,000000121414722,5,4,"Provide higher speed in my area. Unfortunately, I will likely be leaving Bell despite the great service as a result of the very poor speed. Can anyone help?",
290345,23-NOV-11,22-NOV-11,Med Wassim,,fr,70.48.127.164,tadeusz.kaczor@sympatico.ca,14069546,000000121421555,4,4,,3
290346,23-NOV-11,22-NOV-11,Catherine,,en,64.229.180.189,slygouras@sympatico.ca,14069002,000000121402132,4,5,,5
290347,23-NOV-11,22-NOV-11,Sai,,en,69.159.69.188,h.forbes@bell.net,14061698,000000121399661,,1,I could not understand this person so ended contact.,3
290348,21-NOV-11,20-NOV-11,Ruth,,en,65.92.14.112,michael.dobson9@sympatico.ca,14040884,000000121368457,2,1,"Actually confirmed the problem and resolved it.  Also I found that my on-going issue with Bell to update my information and correct it has still, to this day, not been complete with my new contact info and billing and service address!!",2
290349,21-NOV-11,20-NOV-11,Loyda,,en,74.14.147.5,smalanka@sympatico.ca,14042582,000000121358294,5,5,,5
290350,21-NOV-11,20-NOV-11,Jessica,,en,70.48.231.137,asincovich@sympatico.ca,14036856,000000121366554,3,5,"Enquirying more about the actual problem rather that relying on what had been previously recorded. Jessica was very professional in her manner but relied on what previously recorded regarding the problem. Had I not been persistent and questioned the ""network outage"" issue which was recorded as the problem (which was incorrect) the issue would still not have been resolved.",4
290351,22-NOV-11,21-NOV-11,Ajay,,en,174.94.30.189,wbradwin@sympatico.ca,14056106,000000121370616,5,5,everything was just great,5
290887,24-NOV-11,23-NOV-11,Prem,,en,67.70.204.2,bill.ink.los@sympatico.ca,14072350,000000121436460,5,5,it was all good.,5
290888,24-NOV-11,22-NOV-11,Ryan,,en,70.52.223.6,mhbisson@bell.net,14065570,000000121416058,4,4,"The time I spent talking with Ryan was great!  He was very pleasant and very helpful.  What I do not like about Bell in general is that your loyal customers are being charged network fees, Modem leasing fees (especially when they own their own modem), etc. and the only way to have them removed from your bill is to go through the Loyalty Dept. and have a 1 year contract for both Internet and Phone Service. I am not sure this is to keep more people employed and frustrate the customer or what.  It would be nice to be honest with your loyal customers from day one and when they ask why you are being charged different fees to answer them without all hoop jumping.  Why after all these years with Bell should I have to have to renew my contract every year.  I know costs go up but be honest about those costs and don't hide them under a fee component on our bill.  With me being retired, I am trying to save asap.  I am positive there are thousands of seniors being charged all these excessive fees and don't even question them.  They are also your loyal customers - I really believe this is a very unfair and dishonest practice.  Again, Ryan was very helpful even if his hands were somewhat tied.
Thank you!  ",3
290889,24-NOV-11,18-NOV-11,Sami,,fr,67.71.115.251,moguezi@sympatico.ca,14022564,000000121328856,5,5,,4
290890,24-NOV-11,23-NOV-11,Ashwini,,en,174.95.13.103,fenten@sympatico.ca,14074908,000000121428111,4,5,Sent me to Ashwini sooner,4
290891,24-NOV-11,04-SEP-11,Gabriela,,en,65.92.234.245,malijay@bell.net,13129911,000000119647677,4,4,,5
290892,24-NOV-11,23-NOV-11,Med Ramzi,,fr,69.157.153.22,jean-max@sympatico.ca,14076638,000000121444299,4,5,,5
290893,24-NOV-11,23-NOV-11,Selim,,en,69.158.70.144,phairet@sympatico.ca,14080712,000000121446686,5,5,,5
290894,24-NOV-11,15-NOV-11,Oscar,,en,70.29.5.119,smoyes@sympatico.ca,13986796,000000121263785,4,5,"Oscar was very helpful.  Unfortunatley, I had tried two previous attempts through the English side of your tech support which only compounded my problem.  On the advice of a friend I chose ""French"" as my language and ended up with a Canadian operator.  

I find the operators overseas very polite but not very knowledgeable.  I have heard this comment from so many people about Bell service.  

This does not reflect at all on the service I received from Oscar on the 15th.",3
290895,24-NOV-11,06-NOV-11,Houssem,,fr,174.95.240.8,lysanne.lauzon@sympatico.ca,13889098,000000121060240,3,3,"Ça m'a pris 3 appels avant que le service ne soit rétabli. On me dit que ce sera fait durant la nuit, une fois ce sera effectué entre 4h et 6h.  Toujours rien.  La dernière personne m'a vraiment aid.,
 ",4
290896,24-NOV-11,23-NOV-11,Carmen,,en,74.14.50.144,g.cumming@sympatico.ca,14075150,000000121427169,5,5,,4
290897,24-NOV-11,22-NOV-11,Ginette,,en,74.14.2.114,jurko.lavric@sympatico.ca,14063428,000000121402848,5,4,Because we live in the outskirt of Toronto and we have to have Turbo Hub to have a descent Internet speed would be nice if the prices would be aligned with the people in Toronto where they pay much less for much higher Internet speed. ,4
290898,24-NOV-11,23-NOV-11,Haythem,,fr,70.30.159.227,c-marineau@sympatico.ca,14072720,000000121429659,3,4,Parler à un Canadien,3
290899,24-NOV-11,23-NOV-11,Partha,,en,70.52.229.107,tbruyere@sympatico.ca,14082864,000000121433525,5,5,,5
290900,24-NOV-11,23-NOV-11,Wael,,fr,70.30.159.227,c-marineau@sympatico.ca,14072722,000000121431207,3,4,Parler à un Canadien,3
290901,24-NOV-11,17-OCT-11,Med Wassim,,fr,184.144.187.248,emandeville@sympatico.ca,13652076,000000120620026,5,5,,5
290902,24-NOV-11,23-NOV-11,Oliver,,en,184.147.112.198,duds4@sympatico.ca,14074450,000000121426789,4,5,,5
290903,24-NOV-11,23-NOV-11,P Senthil,,en,184.147.112.198,duds4@sympatico.ca,14074452,000000121445080,5,5,amazingly the new modem ordered earlier in the day arrived the next business day..thank you..,5
290904,24-NOV-11,22-NOV-11,Ahmed Khalil,,fr,67.68.253.219,blaplante@bell.net,14058206,000000121421943,5,5,rien,4
290905,24-NOV-11,21-NOV-11,Gerardo,,en,76.68.125.83,chris.folliot@sympatico.ca,14045798,000000121394229,4,4,Nothing,5
290906,24-NOV-11,23-NOV-11,Med Ali,,fr,76.71.182.207,tremblayph@sympatico.ca,14083246,000000121436288,5,2,pas autre chose puisque mon problèmes ets mon ordi,5
290907,24-NOV-11,18-NOV-11,Neila,,fr,174.92.235.127,j.jodoin12@sympatico.ca,14019064,000000121322636,5,4,,5
290908,24-NOV-11,22-NOV-11,Ali,,en,184.147.117.181,mjstandring@sympatico.ca,14065838,000000121408734,1,1,fix my DSL.  I have tried to get it fixed for 4 weeks. I am going to a cable modem service,1
290909,27-NOV-11,26-NOV-11,Shakeel,,en,74.15.30.224,lbbarker@bell.net,14112822,000000121499867,4,5,"THE ONLY PROBLEM I HAVE IS MY HEARING
IS NOT THE BEST AND I HAVE TROUBLE WITH
ACCENTS BUT WE GOT THROUGH IT.ALL YOUR PEOPLE I HAVE TALKED WITH HAVE BEEN VERY
PAIENT WITH ME THANK THEM ALL.   BILL",5
290910,27-NOV-11,26-NOV-11,Michael,,fr,70.49.65.39,ddecaens@sympatico.ca,14110130,000000121502854,5,5,Votre technicien a été super,5
290911,27-NOV-11,26-NOV-11,Mohamed,,fr,70.53.225.209,rosu@sympatico.ca,14115302,000000121508033,4,5,non,5
290912,27-NOV-11,26-NOV-11,Madhu,,en,70.50.184.57,ingridpeart@sympatico.ca,14111640,000000121511201,5,5,nothing,5
290913,27-NOV-11,26-NOV-11,Methil,,en,76.64.40.13,kathleen.61hall@sympatico.ca,14112484,000000121501533,3,4,changed the french script to english.  I don't understand french,4
290914,27-NOV-11,25-NOV-11,Mohamed,,fr,76.69.97.151,normand_deslauriers@sympatico.ca,14104630,000000121482978,5,5,,5
290915,27-NOV-11,26-NOV-11,Marouen,,fr,50.101.176.217,caroledery61@sympatico.ca,14109454,000000121510453,5,5,Tout a été bien fait,5
290916,27-NOV-11,26-NOV-11,Aymen,,fr,174.92.173.167,jacquespleau@sympatico.ca,14111780,000000121505522,4,4,,4
290917,27-NOV-11,26-NOV-11,Michelle,,en,184.148.134.206,praan@sympatico.ca,14114770,000000121497105,1,2,"call before and leave a msg at least if you have any problems with the customer.Also you have the e-mail and cell phone.
Do not cut the service just like that and send a standard template mail lying that you tried to contacted us",2
290918,27-NOV-11,26-NOV-11,Michelle,,en,174.89.198.235,deloresb@sympatico.ca,14110192,000000121497582,3,4,"It should ring a bell that I don't have long distance service with bell when suddenly I am charged with a long distance call.  If I hadn't checked my bill,which a lot of people don't, I would be paying 25 cents a minute for a 3 min call plus a connection fee.  I was on the phone for one hour to clear up this problem.  I spoke to two girls and the second one was much clearer and said I would be credited for the total amount owing.  I would not put my system on hold again as it is too confusing for the billing.  ",3
290919,27-NOV-11,22-NOV-11,Nikitha,,en,64.231.46.198,jimmieg@sympatico.ca,14062880,000000121410281,5,4,,4
290920,23-NOV-11,22-NOV-11,Haythem,,fr,76.71.224.205,rboisclair@sympatico.ca,14067578,000000121420081,4,4,"Lorsque votre technicien est venu mercredi le 23 nov.2011,Je l'ai très apprécié.....(très compétent)",5
291444,24-NOV-11,23-NOV-11,Mike,,en,76.68.114.166,awabate@bell.net,14071982,000000121433754,5,5,"Nothing, as far this particular inquiry is concerned.  BUT BELL HAS NOT RESPONDED TO AN INQUIRY I MADE REGARDING A LONG DISTANCE CALL I MADE ON NOV 15, 2011.  I AM STILL WAITING FOR THE RESPONSE",3
291445,25-NOV-11,23-NOV-11,Amir,,fr,70.30.205.181,jcgin.pat@sympatico.ca,14076580,000000121448149,5,5,J'ai eu de très bonne explications pour améliorer mon problème. Aussi le temps d'attendre avnt de rejoindre un thecnicien a été de 0 minutes donc 100 sur 100.,5
291446,25-NOV-11,24-NOV-11,Mary Ann,,en,65.92.196.11,mcauger@sympatico.ca,14091524,000000121453814,5,5,,5
291447,26-NOV-11,22-NOV-11,Jason,,en,74.12.250.242,al.lord@sympatico.ca,14057080,000000121402520,5,5,,5
291448,26-NOV-11,25-NOV-11,Satish,,en,174.92.64.224,dennisschuran@sympatico.ca,14098970,000000121493236,1,1,"have people that listen to the problem, my mother got a call this morning for her internet, I havent lived there in 6 years and they are upgrading her line, I want my line at my house upgraded not where I use to live.",1
291449,26-NOV-11,25-NOV-11,Nabil,,fr,69.156.204.114,sdaoust@sympatico.ca,14106280,000000121495701,5,5,,5
291450,26-NOV-11,19-NOV-11,Wynbert,,en,174.94.48.96,stevereal@bell.net,14035302,000000121342269,1,1,"Someone was suppose to visit my house and look into the ongoing problems with my download speeds.  No one called or showed up for the call that was arranged for 21-Nov-2011 from 9 - 12pm.
What is going on?",1
291451,26-NOV-11,25-NOV-11,Mary ruksana,,en,174.91.254.199,mthomas0@sympatico.ca,14104384,000000121483010,3,2,She deleted icons from my computer without asking me if it was okay and saying that it was junk but they were tools for me.Usually the service is much better as she was not very patient and all I was asking was why my computer was running so slow.I am very pleased with the service otherwise but not yesterday. It happens.,4
291452,26-NOV-11,25-NOV-11,Jose,,en,174.89.175.165,cherryicemusic@sympatico.ca,14098150,000000121493296,5,5,Absolutly nothing.  Jose was awesome!,5
291453,26-NOV-11,25-NOV-11,Loyda,,en,69.159.18.132,whitefawnnorthbay@bell.net,14107810,000000121476422,5,4,"Actual I can't think of anything.
I was very satisfied with my service, impress the minimum wait, the eagerness of Loyla to help to find a solution.
And at the end I was my computer that was acting up.
Thank you and I apologize for the trouble.",5
291454,26-NOV-11,25-NOV-11,Ivan,,en,76.69.114.95,cariboulakeland@sympatico.ca,14097862,000000121486773,4,4,"Background noise was terrible...
Hard for anyone to concentrate",3
291455,26-NOV-11,25-NOV-11,Celina,,en,184.145.58.28,bsebratkiw@sympatico.ca,14097754,000000121491333,1,1,Celina #673306 was unable to help me add another email to my account.  After several tries of account numbers I entered she told me the system was down and someone would call me back.  That was yesterday afternoon and now Saturday still no call back.,1
291456,26-NOV-11,25-NOV-11,Henry,,en,69.157.56.55,guy225@sympatico.ca,14100582,000000121478101,5,5,nothing,5
291457,26-NOV-11,25-NOV-11,Moses,,en,174.141.159.101,keithcarrier@sympatico.ca,14102304,000000121487229,3,2,"Make sure everything works, I still have the same problem related to my follow-up call.",3
291458,27-NOV-11,26-NOV-11,Hector,,en,67.68.34.207,hey_jude18@sympatico.ca,14111490,000000121502528,5,5,I am visually impaired and had someone else call you and follow the instructions for me.  I am happy to have my computer working again as it is my form of communication and enjoyment.,4
291459,27-NOV-11,26-NOV-11,Hayett,,fr,70.52.32.4,khodjaali@sympatico.ca,14112608,000000121497825,5,5,"tout ce que peux vous dire , c est que la personne qui ma aide malgre mon gros handicape de parole , ma tres bien aide eta ete totalement patiente et gentille --elle a pu meme trouver un probleme qu elle a resolu que je ne connaissais pas ---une personne tres tres efficace -- a ne pas negliger---je la remercie encore et j espere toujours avoir a faire a une personne aussi efficaceet gentille  --encore merci ---",5
291460,27-NOV-11,24-NOV-11,Sarah,,en,70.26.140.86,waltie@sympatico.ca,14095640,000000121463626,5,5,,5
291461,27-NOV-11,25-NOV-11,Ashok,,en,70.50.21.15,bwetmore@sympatico.ca,14097774,000000121491341,3,4,Have reps who speak clearly & slowly & can be easily understood - many questions & answers had to be repeated in order to be understood. Re question #4 - I have usually been happy with the service I have received so would continue to recommend Bell  but have answered as to the recent one,2
291462,27-NOV-11,26-NOV-11,Deepak,,en,174.93.148.172,darknight@sympatico.ca,14110054,000000121506065,5,5,Had we set up the changes correctly when I got the new modem them I would not have had to call back.,4
291463,27-NOV-11,26-NOV-11,Shinoj,,en,65.95.139.27,pbfstr@sympatico.ca,14114530,000000121505337,5,5,Nothing,5
291464,27-NOV-11,20-NOV-11,Ravi,,en,70.50.179.143,blhutcheson@sympatico.ca,14037142,000000121358851,5,5,Quicker fix time,5
291465,27-NOV-11,26-NOV-11,Gregorio,,en,64.231.26.177,norman.pridham@sympatico.ca,14114236,000000121508934,5,5,,5
291466,27-NOV-11,26-NOV-11,Kyle,,en,70.24.160.54,fwahrenh@sympatico.ca,14110928,000000121505560,4,4,turn up volume ?,5
291467,27-NOV-11,26-NOV-11,Nelly,,en,70.54.151.178,lcastelli@sympatico.ca,14112830,000000121496869,4,5,,5
291468,27-NOV-11,26-NOV-11,Aquiles,,en,70.54.151.178,lcastelli@sympatico.ca,14112832,000000121510748,4,5,,5
291469,27-NOV-11,26-NOV-11,Kayla,,en,74.14.36.127,smoljanicd@bell.net,14115876,000000121502020,5,5,Responsibilities ,5
291470,27-NOV-11,26-NOV-11,Mehdi,,en,76.70.77.209,cprovost@sympatico.ca,14109858,000000121508019,4,4,"To complete the problem solving to the end, not to tell me that a third party must complete the job.",3
291471,27-NOV-11,14-NOV-11,Georges,,fr,174.92.173.211,alp.gagnon@sympatico.ca,13967342,000000121219113,5,4,,5
291472,27-NOV-11,26-NOV-11,Oscar,,en,65.95.108.243,s.blain@sympatico.ca,14115390,000000121502559,5,4,"Oscar was very knowledgeable, polite and patient.

Thank you for his service.",5
291473,27-NOV-11,19-NOV-11,June,,en,65.92.183.232,mel.mendy@sympatico.ca,14032950,000000121341507,4,4,"Bell could have noted in the statement that the 12 month contract was over.
It was nice to talk to a rep. who was pleasant and helpful.Have had pleasant but not helpful reps. alot!It is about time Bell tries to appreciate loyal customers!",4
291474,27-NOV-11,26-NOV-11,Celina,,en,74.14.163.118,sue.miker@sympatico.ca,14116050,000000121507467,4,4,?,4
291475,27-NOV-11,26-NOV-11,Marc,,en,70.27.99.166,mmcphee1@sympatico.ca,14113954,000000121506829,4,4,solve my problem!!  Your rep. informed me that everything on the Bell end was OK and that my computer was the problem. He asked the make of my PC and then he gave me a number to call. Thank you,4
291476,27-NOV-11,26-NOV-11,Moses,,en,70.54.18.243,Dan.Medved@bell.net,14108234,000000121499573,3,1,"Called me back, as I was told I would be, and also increase my speed to the speed I am paying for and not the 1/3 speed I am getting ....",1
291477,27-NOV-11,26-NOV-11,Melissa,,en,70.27.20.198,jtaylor81@sympatico.ca,14112356,000000121503124,5,5,offer free downloads & services,5
292047,24-NOV-11,19-NOV-11,Mario,,fr,174.94.106.224,garde1155@sympatico.ca,14030258,000000121345263,5,5," Baisser les prix. Cependant, difficile de faire mieux que la personne qui m'a aidé pour mon problème. Je lui donne 10/10.",4
292048,24-NOV-11,20-NOV-11,Jack,,en,76.69.4.92,barod@sympatico.ca,14036970,000000121366037,3,2,Could have taken care of the problem right away not told me that the rep would call me back in 24hrs to reload my security for my internet.,4
292049,24-NOV-11,22-NOV-11,Alexandra,,en,65.95.110.195,denisesaikaley@sympatico.ca,14059826,000000121402627,5,5,,5
292050,24-NOV-11,23-NOV-11,Abdelalim,,fr,184.144.179.84,famalain@sympatico.ca,14074830,000000121426807,4,3,s'assurer que mon problème sera réglé pour les mois à venir!!,3
292051,24-NOV-11,23-NOV-11,Ivette,,en,69.156.31.116,zedpitkin@bell.net,14083938,000000121432562,1,1,"I needed help with setting up a new email account.
The guy on the line had no idea how windows live mail works.
Put me on hold, and went for lunch.
",1
292052,24-NOV-11,23-NOV-11,Walter,,en,65.95.90.46,nofuss@sympatico.ca,14080196,000000121425730,2,1,"FIX THE PROBLEM!!!
Get the right person to get the answer for me.",1
292053,24-NOV-11,23-NOV-11,Nes,,en,184.147.33.149,dsmelville@sympatico.ca,14074418,000000121434042,5,5,Explained my bill changes to me before I had to call and ask for assistance.,5
292054,24-NOV-11,23-NOV-11,Arun,,en,184.145.16.127,rayjacobs@bell.net,14081099,000000121438377,5,5,"Excellent service provided by Arun! His diagnostic and problem-solving abilities surpassed those of a number of other technicians who were perplexed by a vexing problem for 2 - 3 weeks! Thanks, once again for his insight and persistence!",5
292055,24-NOV-11,22-NOV-11,Carolina,,fr,142.78.8.4,chantal.baaden@sympatico.ca,14058856,000000121405915,4,5,"Monsieur Marc a été très professionnel, patient ettrès poli.

C,est un employé qui mérite votre reconnaissance.",5
292056,24-NOV-11,23-NOV-11,Divya,,en,174.94.47.28,peterwells@sympatico.ca,14080690,000000121446104,4,3,some is hard to understand,4
292057,24-NOV-11,23-NOV-11,Haythem,,fr,74.14.160.139,bensimonph@sympatico.ca,14072236,000000121440918,3,1,"A cahque fois que je veux me servir d'internet explorer, l'image fige et j'ai un icône qui m'indique PASERELLE NON DISPONIBLE. Cela fait trois fois que j'appelle. On a pass à travers le M.SCONFIG + le maylawarebite et le proble`me est TOUJOURS LÀ ! Que faire SVP ?",4
292058,26-NOV-11,25-NOV-11,Maurice,,en,76.67.102.117,ispiegel@bell.net,14101060,000000121473210,5,5,,5
292059,26-NOV-11,25-NOV-11,Munyaradzi,,en,174.91.123.159,ckm54@sympatico.ca,14098296,000000121478294,5,5,,5
292060,26-NOV-11,25-NOV-11,David,,en,70.29.153.228,bahige@sympatico.ca,14097228,000000121492707,5,5,None. It was perfect.,5
292061,26-NOV-11,25-NOV-11,Merly,,en,70.51.222.87,mskrbek@sympatico.ca,14104366,000000121474594,5,5,nothing----just clone merly--she is perfect,5
292062,26-NOV-11,25-NOV-11,Mohamed Tammem,,fr,70.50.166.27,richardperron832@sympatico.ca,14105616,000000121480345,4,4,"instalation de la fibre opticle serait une enorme evolution et ammelioration de votre systeme bien a vous  richard 
merci",5
292063,26-NOV-11,25-NOV-11,Ahmed,,fr,70.55.132.7,gilbert.lacroix@sympatico.ca,14100280,000000121478235,4,4,"J'ai été étonné d'aprendre que ""Windows Live Hotmail"" gère mes courriels et qu'il avait la possibilité d'interrompre ma communication.Est-ce que ce serait une façon de filtrer mes messages ?",4
292064,26-NOV-11,25-NOV-11,Ahmed,,fr,174.93.232.141,ylabrecque_6@sympatico.ca,14107986,000000121481907,4,4,ME FAIRE PARVENIR UNE CONFIRMATION ECRITE,5
292065,26-NOV-11,25-NOV-11,Gilbert,,en,65.92.33.179,r.howard@sympatico.ca,14105310,000000121475139,4,4,nothing,4
292066,26-NOV-11,25-NOV-11,Carlos,,en,74.14.32.82,tomcox@bell.net,14107350,000000121475960,3,4,,4
292067,26-NOV-11,25-NOV-11,Brent,,en,184.144.50.221,foxglovestudio@sympatico.ca,14099850,000000121490742,5,5,"
TAKE COMPUTERS AWAY FROM 80-YEAR OLD CUSTOMERS!",5
292068,26-NOV-11,25-NOV-11,Daniel,,en,76.68.107.146,shahram5@sympatico.ca,14106374,000000121492281,1,1,,1
292069,26-NOV-11,25-NOV-11,Moemen Belleh,,fr,70.48.188.115,johanne.d1@bell.net,14101852,000000121495747,1,1,"le technicien qui m'a répondu m'a racrocher au nez après m'avoir dit ""je suis dans l'obligation de mettre fin a cet appel""  parcqu'il qu'il croyait que je l'avais insulté,  et  j'amais je ne lui ai manquer de respect.  ça m'a vraiment insulté et malgré ses excuses(car j'ai retéléphoné pour avoir son nom et son numéro afin de porter plainte) je suis vraiment dépassé par cette situation. ",1
292070,26-NOV-11,24-NOV-11,Carlos,,en,184.146.155.99,herman2@sympatico.ca,14088650,000000121450854,5,5,nothing,5
292071,26-NOV-11,25-NOV-11,Alpha,,en,174.91.29.201,macidm@sympatico.ca,14103238,000000121491423,3,3,"instead ofd me being ready to leave Bell after 12 years, why didnt your customer loylaty dedt contact me at the 10 year mark and offr me some incentive to stay?  Its competitive out there...if it wasnt so much effort to swirch, i migjt not still be here today",4
292072,26-NOV-11,25-NOV-11,Sai,,en,70.26.28.33,cprevost@sympatico.ca,14098504,000000121480158,5,5,,4
292073,26-NOV-11,25-NOV-11,Taha,,fr,70.26.180.115,andre.tagpower@bell.net,14096840,000000121482511,5,5,"C'est le deuxième technicien, qui a répondu à la question que le premier ne savait pas, il m'a montré comment me connecter à distance avec mon Internet
par Dial Up, quand je suis en quelque part ou il n'y a pas de haute vitesse",5
292074,26-NOV-11,23-NOV-11,Hanene,,fr,174.88.161.62,ghirotto@sympatico.ca,14075450,000000121426568,1,1,,1
292075,26-NOV-11,23-NOV-11,Sushil,,en,174.95.218.254,granny4825@bell.net,14075682,000000121427563,5,5,,5
292076,26-NOV-11,25-NOV-11,Richard,,en,70.51.72.224,mike.payne@bell.net,14104068,000000121474748,5,4,,5
292077,26-NOV-11,25-NOV-11,David,,en,174.88.11.116,kellypeters@sympatico.ca,14102328,000000121491550,5,5,,5
292078,26-NOV-11,25-NOV-11,Harathi,,en,70.27.235.179,blr@bell.net,14097532,000000121478985,4,4,call back when tech said they would,4
292079,26-NOV-11,25-NOV-11,Claudia,,en,174.91.100.62,billmillar@sympatico.ca,14097488,000000121490955,4,4,,4
292080,26-NOV-11,24-NOV-11,Oscar,,en,70.24.208.2,tmadanda@bell.net,14095212,000000121466230,4,3,,5
292081,26-NOV-11,25-NOV-11,Tanveer,,en,174.92.229.206,erika.eickhoff@sympatico.ca,14099574,000000121485753,5,5,"I was very pleased with the helpfulness of your agent and would recommend him any time. 

Erika",5
292082,26-NOV-11,25-NOV-11,Ines,,fr,174.91.241.249,llcorriveau@sympatico.ca,14102944,000000121476330,5,5,"Rien, car le service via telephone fut rapide, et la dame qui as répondu connaissait bien son travail.",5
292083,26-NOV-11,25-NOV-11,Alexander,,en,184.148.174.141,richard.chabot2@sympatico.ca,14105598,000000121485587,4,4,"Nothing!  It looks like Alender fixed the problem that I was having. There is still something ""just not right"" with my Microsoft Outlook and it seems like it is still taking a long time to download any new emails. I did learn something new from Alexander and that was a good thing. ",4
292084,26-NOV-11,25-NOV-11,Khaoula,,fr,174.92.233.121,m.ouellette@bell.net,14103190,000000121473407,5,5,"Rien, la dame avec qui j'ai faite affaire était tres gentile et éfficace.",5
290352,22-NOV-11,21-NOV-11,Andrew,,en,74.12.250.213,rick.mcquarrie@sympatico.ca,14053886,000000121373982,4,3,Rep told me there was a ticket in for the problem and that it could take up to 72 hours to resolve the problem.,3
290353,22-NOV-11,21-NOV-11,Timothy,,en,74.12.250.213,rick.mcquarrie@sympatico.ca,14053888,000000121380621,4,4,,4
290354,22-NOV-11,18-NOV-11,Etuwa,,en,67.70.84.128,gary.jaheny@sympatico.ca,14018064,000000121325676,1,1,"Get me a teck in Canada.  I can't understand anyone from India and they sure can't understanf me.  I have wrtitten this type of survey before and never got an answer.  I'm getting so fed up with Bell, that I am on the verge of switching to Rogers.  If I don't hear get a response to this statement, I will do so.",2
290355,22-NOV-11,20-NOV-11,Denice,,en,76.64.106.120,mike.shanny@sympatico.ca,14040944,000000121360683,5,5,LESS WAIT TIME,4
290356,22-NOV-11,21-NOV-11,Aroua,,fr,67.68.109.166,RUELLANDJOACHIM@sympatico.ca,14043762,000000121381350,5,5,Je suis entièrement satisfait des services reçu.,5
290357,22-NOV-11,20-NOV-11,Justine,,en,76.70.49.9,harkness.b@bell.net,14039032,000000121365964,4,4,Talk to a human right off the bat.,4
290358,22-NOV-11,19-NOV-11,Nagender,,en,64.231.190.151,hurrle@sympatico.ca,14030842,000000121355945,5,4,,4
290359,22-NOV-11,21-NOV-11,Nizar,,fr,174.89.224.227,lele25@bell.net,14050654,000000121394693,4,4,,2
290360,22-NOV-11,20-NOV-11,Med ali,,fr,69.70.79.14,lionel.lefebvre@sympatico.ca,14040240,000000121368126,5,5,,5
290361,22-NOV-11,16-NOV-11,Prem,,en,74.14.15.10,tagonsalves_4@sympatico.ca,13999950,000000121275948,5,5,,5
290362,22-NOV-11,08-NOV-11,Arbi,,fr,174.88.159.82,a.guillet@sympatico.ca,13904956,000000121120919,2,4,"Mon courrier sortant ne fonctionnait pas. J'ai parlé à un technicien Bell incapable de résoudre mon problème. Sans faire grands efforts, il m'a dit que Bell avait un problème avec son équipement et ça prendrait 24 à 48 heures à régler. Après 96 heures j'ai rappelé. Le second technicien a réglé  le problème en quelques minutes. Il n'y avait qu'une erreur dans le nom Sympatico. J'ai donc appelé 6 fois chez Bell pour configurer mon internet et courriel. Deux de six techniciens savaient ce qu'ils faisaient. Vérifiez mon dossier",1
290363,22-NOV-11,21-NOV-11,Douglas,,en,70.54.104.159,shortlands@sympatico.ca,14054826,000000121375461,1,1,"not keep passing me onto somone else, thats very rude, plus no sooner did I get throug and was cut off so had start all over again, I am a senior and dont take kindly to this kid of service,, in my day some one would have called me back, but hey I guess thats too much to ask.
still I shall see what a good job you people did when my next bill comes in, and it better be right, or I may cancell my long service with you and try rogers, so if you really wont to impress me how about a free gift, Id love to try the Ipod it would be easyer for me to read and work.
somthing for you to think about  right.  Carol",3
290364,22-NOV-11,19-NOV-11,Aymen,,fr,70.53.188.209,a.guimont@sympatico.ca,14027338,000000121355126,4,4,Un peu de difficulté à comprendre (accent et semblait loin) ,4
290365,22-NOV-11,21-NOV-11,Salvador,,en,184.148.177.128,muco@bell.net,14052372,000000121392435,5,5,Nothing,4
290366,22-NOV-11,16-NOV-11,Michael,,en,65.92.76.32,mavetony@sympatico.ca,13996374,000000121272534,5,5,play better music during wait times,4
290367,22-NOV-11,18-NOV-11,Joelle,,en,74.14.89.49,bbkraft@sympatico.ca,14014820,000000121327681,5,5,,5
290368,22-NOV-11,21-NOV-11,Edwin,,en,69.159.71.143,ajmcewen@sympatico.ca,14044070,000000121391942,5,5,Quick response and issue with my internet service was solved in a timely fashion,5
290369,22-NOV-11,19-NOV-11,Melanie,,en,76.67.9.116,arajanithy@sympatico.ca,14027906,000000121349494,3,5,,5
290370,22-NOV-11,21-NOV-11,Edwin,,en,174.93.164.125,grampawayne@sympatico.ca,14048236,000000121395837,5,5,"Edwin was great...patient and understanding with a senior citizen like me who has very little knowledge of computers. When he took over my computer from his end, I relaxed. He even found a virus in my computer that I did not know I had!!! With this kind of service I will stay with Bell.",5
290371,22-NOV-11,21-NOV-11,John,,en,67.70.45.102,drock@bell.net,14047004,000000121393373,4,4,I had trouble hearing him,3
290372,22-NOV-11,21-NOV-11,Kais,,en,67.71.94.217,jslortie@sympatico.ca,14049918,000000121381473,5,4,I was very satisfied with the representative.  He got the order right.,4
290373,22-NOV-11,20-NOV-11,Catherine,,en,174.92.113.100,charisma@bell.net,14037518,000000121364868,1,1,have some one that knows what she is doing,1
290374,22-NOV-11,20-NOV-11,Dawood,,en,70.24.93.53,sam.fairhall@sympatico.ca,14042238,000000121363065,5,5,better volume,5
290375,23-NOV-11,22-NOV-11,Marco,,en,50.100.68.37,mahendrashah@sympatico.ca,14064868,000000121412602,5,5,,5
290376,23-NOV-11,22-NOV-11,Jamila,,fr,174.89.167.236,michel.w@sympatico.ca,14065608,000000121400199,3,2,"en fait on m'a transféré à ce service parce ce que j'essayais de faire fonctionner 'Mon Profil' sur Bell.ca. La personne a été gentille mais n,a pu résoudre. Le tout a été envoyé è un centre d'expertise dont j'attends les résultats",4
290377,23-NOV-11,22-NOV-11,Mario,,en,70.49.20.223,moorheads@sympatico.ca,14065972,000000121404772,5,5,,5
290378,23-NOV-11,22-NOV-11,Tracy,,en,184.145.127.183,stoney2@sympatico.ca,14069316,000000121407637,4,4,Tracy was very knowlegable about the available plans and interested in answering my questions which facilitated my purchase decision. ,4
290379,23-NOV-11,22-NOV-11,Med amir,,fr,69.156.161.252,geolou@sympatico.ca,14061198,000000121415709,4,5,,2
290380,23-NOV-11,22-NOV-11,Ali,,en,70.55.28.41,dmrousson@sympatico.ca,14060052,000000121409512,5,5,nothing,5
290381,23-NOV-11,22-NOV-11,Leni,,en,64.231.227.96,l.d.kannon@bell.net,14063974,000000121403869,5,4,Phone connection was not great - don't know if it was the rep's headset or any other connection problem.  That can improve a great deal so that the reps can understand the caller and vice versa.,4
290382,23-NOV-11,22-NOV-11,Achref,,fr,174.91.205.57,annick3@sympatico.ca,14057484,000000121407663,,,Ce n'est pas moi qui a appelé et je n'ai pas trouvé ca drôle ,
290383,21-NOV-11,17-NOV-11,Anah,,en,174.92.35.206,janetnorberg@bell.net,14006324,000000121302093,4,4,,5
290384,21-NOV-11,04-NOV-11,Juan,,en,174.94.0.22,osbornebeach@sympatico.ca,13872810,000000121027889,1,1,"Let me speak to the person that was suppose to fix my problem and tell me why it is happening.  The first ticket was closed without fixing the problem.  Then I called again and it was reopened. Someone was suppose to contact me when it was resolved and no one did.  I checked my email and it was fixed, but now it's happening again and I'm fed up.",1
290385,21-NOV-11,20-NOV-11,Silverious,,en,70.29.5.242,cljames@sympatico.ca,14037692,000000121363879,5,5,He did everything that he could to help me and then stayed on the line while I  aattached two other devices- an iPad & iPhone to my Wi fi.  He could not have been more helpful.  A highly satisfactory call!!,5
290386,21-NOV-11,20-NOV-11,Wissem,,fr,174.89.235.212,translationplus@sympatico.ca,14043072,000000121366931,5,5,,5
290921,24-NOV-11,23-NOV-11,Arjuman,,en,70.26.5.193,dorham@bell.net,14074328,000000121436660,5,5,NOTHING,5
290922,24-NOV-11,23-NOV-11,Dhanasekar,,en,70.51.169.190,dalton57@sympatico.ca,14073668,000000121440806,5,5,,5
290923,24-NOV-11,21-NOV-11,Sergio,,en,67.68.14.6,cduncan1@sympatico.ca,14045580,000000121392857,5,5,Nothind,5
290924,24-NOV-11,23-NOV-11,Casey,,fr,174.88.121.237,b.ndubord@bell.net,14072030,000000121435378,5,4,,4
290925,24-NOV-11,23-NOV-11,Juliio,,en,70.50.56.151,amartin59@sympatico.ca,14071580,000000121444170,5,5,offer the ability to pick up the replacement device at a specific location,5
290926,24-NOV-11,22-NOV-11,Suresh,,en,184.148.66.16,iris112@sympatico.ca,14062202,000000121416806,5,5,"nothing , he was understandable and helpful beyond ",5
290927,24-NOV-11,23-NOV-11,Srinivasan,,en,99.242.181.79,eaglesrule@bell.net,14074510,000000121445716,2,2,,2
290928,24-NOV-11,23-NOV-11,Elyes,,fr,70.48.128.110,robertgraves@bell.net,14081438,000000121440623,4,4,,5
290929,24-NOV-11,23-NOV-11,Aika,,en,74.14.33.44,dbisson3@bell.net,14073884,000000121445673,5,5,,4
290930,24-NOV-11,23-NOV-11,Salvador,,en,74.12.191.60,topbox@sympatico.ca,14083190,000000121430855,5,5,"once again, very satisfied with the attention given with my problem, and now it seems to be resolved, touch wood.",5
290931,24-NOV-11,21-NOV-11,Matthew,,en,70.49.245.211,betcar@bell.net,14044934,000000121396416,4,4,nothing,5
290932,24-NOV-11,23-NOV-11,Moncef,,fr,67.68.111.84,benotmorin@sympatico.ca,14072234,000000121426770,5,5,Tout est parfait.,5
290933,24-NOV-11,24-NOV-11,Nabil,,fr,70.48.189.104,boily.an@bell.net,14072472,000000121448923,4,4,"Très connaissant,trop rapide,il etait difficile de suivre,mais quand même correct,",4
290934,24-NOV-11,17-NOV-11,Andrea,,en,174.88.178.183,carg67@bell.net,14002874,000000121314800,5,5,,5
290935,24-NOV-11,23-NOV-11,Haythem,,fr,184.144.174.26,lise.michel@sympatico.ca,14078352,000000121431878,4,5,,2
290936,25-NOV-11,24-NOV-11,Med Rami,,en,184.144.41.91,abbesdj@bell.net,14084346,000000121454958,4,5,less waiting time over the phone,4
290937,25-NOV-11,18-NOV-11,Bismiya,,en,70.27.136.124,brendalahey@sympatico.ca,14015266,000000121331423,5,5,"Absolutely nothing!  Everything was completely very professionally.  The representative was helpful, friendly and most of all empathetic.  ",5
290938,25-NOV-11,24-NOV-11,Sai,,en,70.24.107.207,fideault@sympatico.ca,14087640,000000121457736,3,4,n a,4
290939,25-NOV-11,23-NOV-11,Venkat,,en,69.159.68.95,ggrids@sympatico.ca,14075432,000000121434778,5,5,,4
290940,25-NOV-11,24-NOV-11,Kevin,,en,70.30.21.143,pierreprovost@sympatico.ca,14092936,000000121455473,2,2,"speak to a sales rep on first ring; know your sales offers whether your from Ontario or Quebec; easy breakdown of prices for services; explain price hikes of $2 for all services; simplify",2
290941,25-NOV-11,24-NOV-11,Michael,,en,76.64.126.134,lstansell@sympatico.ca,14090876,000000121461091,4,1,"1.  I called to cancel my internet yesterday, but was unable to do so because my husband's name is one the account.  I ordered the internet at the very beginning that Bell was offering it.  If you check history for 807 886-2502 - for TV, internet, telephone, I am the one who deals with everything.  You allow me to make changes to the account, add to the account, just not cancel it.  Unfortunately, my husband is working 12 hour night shifts in another province with different time zone.  Not very convenient.  Put a PIN on the account if you are worried.
2.  Not once was I asked why I was cancelling.  Unfortunate.  I am now working out details to cancel my TV and my phone.  With all my history with Bell, I would have to say I am just a number and one less does not matter.",1
290942,25-NOV-11,24-NOV-11,Ghassen,,fr,65.94.167.9,raymond.ouellet@sympatico.ca,14093306,000000121462244,4,4,,4
290943,25-NOV-11,24-NOV-11,Saadullah,,en,174.94.34.207,ca_shore@sympatico.ca,14085728,000000121449843,5,5,,4
290944,25-NOV-11,24-NOV-11,Hakim,,fr,67.70.86.196,jeamb@sympatico.ca,14089210,000000121467957,5,5,J'ai déjà répondu - ce fut le m^me agent suite à une interruption,5
290945,25-NOV-11,24-NOV-11,Mohamed,,fr,70.55.181.195,pauldesrosiers@sympatico.ca,14092762,000000121470336,5,5,"Non, C'était parfait et dans une langue française excellente",5
290946,25-NOV-11,24-NOV-11,Heithem,,fr,67.68.144.88,frapie@bell.net,14087814,000000121466120,5,5,rien de plus pour l'instant,5
290947,25-NOV-11,24-NOV-11,Seshadri,,en,184.146.105.225,pixelguru@sympatico.ca,14092964,000000121456653,5,5,Nothing particular at this moment,5
290948,25-NOV-11,24-NOV-11,Sayeeduddin,,en,50.101.38.28,pat.clark@sympatico.ca,14092654,000000121450154,5,5,Fast... courteous... helpful... no improvement necessary. ,5
290949,25-NOV-11,17-NOV-11,Diego,,en,64.185.148.88,lsmadrid07@bell.net,14008218,000000121312316,5,4,"Regarding this experience, I had no issues at all.  The Tech SR was completely knowledgeable and courteous.  I was completely satisfied and Tech SR did an awesome job.

More Bell CSR's should be trained like this in order to have and keep customers.

LSM",4
290950,25-NOV-11,24-NOV-11,Mohammed,,en,76.65.45.250,HILDEB@sympatico.ca,14084132,000000121472165,4,4,,5
290951,25-NOV-11,24-NOV-11,Brenda,,en,76.65.45.250,HILDEB@sympatico.ca,14084134,000000121472094,5,5,,5
290952,25-NOV-11,24-NOV-11,Karen,,en,70.53.224.160,sambalder@sympatico.ca,14094001,000000121464688,4,4,,4
290953,25-NOV-11,24-NOV-11,Nabil,,fr,69.157.182.110,lise.manuri@bell.net,14090722,000000121466717,5,5,,5
290954,25-NOV-11,24-NOV-11,Edwin,,en,76.64.132.16,rjack@sympatico.ca,14093518,000000121471304,1,1,Be able to speak and understand English,1
290955,25-NOV-11,24-NOV-11,Edwin,,en,76.64.132.16,rjack@sympatico.ca,14093520,000000121471447,3,1,The rep was kind and considerate but did not lead us to resoloving the issue and making this a positive experience,2
290956,25-NOV-11,24-NOV-11,Madhu,,en,130.113.172.147,peter.sutherland@sympatico.ca,14092844,000000121471672,3,4,,4
290957,25-NOV-11,24-NOV-11,Andrea,,en,70.49.147.62,jmchurch@sympatico.ca,14089532,000000121467607,5,5,Nothing,5
290958,25-NOV-11,24-NOV-11,Benjamin,,en,184.146.130.42,kdjosey@sympatico.ca,14090050,000000121463267,5,5,Nothing,4
290959,25-NOV-11,24-NOV-11,Ronald,,en,70.55.66.177,swerner@sympatico.ca,14094852,000000121456426,5,5,,5
290960,25-NOV-11,21-NOV-11,Zishan,,en,69.159.84.81,hamartin@bell.net,14048432,000000121387172,5,4,Nothing,5
290961,25-NOV-11,24-NOV-11,Denis,,fr,184.145.217.243,hardenise@sympatico.ca,14088540,000000121461661,4,4,,4
290962,25-NOV-11,24-NOV-11,David,,en,76.64.231.213,christsa@sympatico.ca,14086124,000000121456612,5,5,,5
290963,25-NOV-11,24-NOV-11,Hedi Sadek,,fr,70.53.184.118,philibert32@sympatico.ca,14092888,000000121450848,3,2,"Il n'a pas répondu directement à ma question. J'ai sûrement fait sa journée parce qu'il m'a vendu mon modem, un fortfait et surtout un attachement permanent à Bell pour mes services Internet à l'avenir.",4
290964,24-NOV-11,22-NOV-11,Jeff,,en,174.95.12.78,ltgallella@sympatico.ca,14064612,000000121416784,5,5,,5
290965,24-NOV-11,23-NOV-11,Grant,,en,74.12.61.100,wilco@sympatico.ca,14083710,000000121437423,4,4,,4
290966,24-NOV-11,23-NOV-11,Tracey D,,en,174.92.55.10,tsaspro@sympatico.ca,14083292,000000121424737,5,4,,5
291478,24-NOV-11,23-NOV-11,Rudys,,en,184.145.104.187,elaine.silverthorn@sympatico.ca,14074590,000000121437421,5,5,,5
291479,24-NOV-11,23-NOV-11,Ahmed,,fr,64.228.83.81,gipa@sympatico.ca,14075516,000000121435055,5,5,,3
291480,24-NOV-11,23-NOV-11,Danny,,en,65.92.146.207,christy.chalmers@bell.net,14073258,000000121425766,5,5,Nothing,5
291481,24-NOV-11,23-NOV-11,Leslie,,en,65.93.88.201,joanne.wesenger@sympatico.ca,14077050,000000121427511,5,5,,5
291482,24-NOV-11,23-NOV-11,Nelson,,en,68.171.231.16,lisa.closs@sympatico.ca,14078338,000000121448794,4,4,Eliminate dropped phone call as it happened 3 times,2
291483,24-NOV-11,23-NOV-11,Maher,,fr,50.100.104.167,andr.landry@sympatico.ca,14071636,000000121441182,4,5,,4
291484,24-NOV-11,23-NOV-11,Lamya,,en,74.14.24.69,wpotter3@bell.net,14083768,000000121432836,3,3,"talk good english only. people i can understand, ",2
291485,24-NOV-11,23-NOV-11,Sean,,en,70.53.93.215,mhwozdyk@sympatico.ca,14079436,000000121434143,5,5,nothing,4
291486,24-NOV-11,23-NOV-11,Gayathri,,en,184.147.225.112,csteban@sympatico.ca,14073552,000000121424633,3,3,,3
291487,26-NOV-11,25-NOV-11,Diego,,en,70.52.25.158,dgl195@sympatico.ca,14099012,000000121480024,5,4,Your representative Diego helped more than I expected.,5
291488,26-NOV-11,25-NOV-11,Mokhtar,,fr,67.68.58.230,thiko@sympatico.ca,14107260,000000121490099,2,2,"pas me faire attendre 45 min
beaucoup trop long",1
291489,26-NOV-11,25-NOV-11,Cath,,en,174.92.48.78,boon_01@sympatico.ca,14097622,000000121479185,5,5,,5
291490,26-NOV-11,25-NOV-11,Nizar,,fr,64.229.51.79,vikanne@sympatico.ca,14107636,000000121492410,5,5,,5
291491,26-NOV-11,24-NOV-11,Hemavathi,,en,184.144.31.139,scouse77@sympatico.ca,14094164,000000121466956,2,1,"5 different calls for the same problem, still not resolved",2
291492,26-NOV-11,25-NOV-11,Elyes,,fr,70.48.223.74,LOUISE_STAUBIN@sympatico.ca,14096200,000000121488940,4,4,"Assez long à résoudre mon problème... finalement, il aurait pu me passer le technicien au lieu d'essayer de changer mon mot de passe...test...test...test",4
291493,26-NOV-11,24-NOV-11,Nancy,,en,76.67.119.99,crank2flare@sympatico.ca,14086330,000000121463583,4,4,,3
291494,26-NOV-11,25-NOV-11,Krishnan,,en,70.27.86.8,lbeatty7@sympatico.ca,14102704,000000121488744,5,5,nothing very satisfed,5
291495,26-NOV-11,24-NOV-11,Chad,,fr,65.92.7.87,annie.larocque@sympatico.ca,14084832,000000121450465,5,4,,5
291496,27-NOV-11,25-NOV-11,Andrew,,en,76.71.33.154,tom.karafotis@sympatico.ca,14107342,000000121477721,4,5,"Nothing, my concerns were met",5
291497,27-NOV-11,23-NOV-11,Besma,,en,74.12.218.196,Sj.neale@sympatico.ca,14071084,000000121429798,4,4,,3
291498,27-NOV-11,17-NOV-11,Anusha,,en,70.27.86.210,sarah_david_henry2011@bell.net,14011552,000000121294796,5,5,faster internet speeds,5
291499,27-NOV-11,26-NOV-11,Satish,,en,76.68.133.107,d.morren@bell.net,14109938,000000121502672,1,1,Actually solve my issue instead of sending me away with a problem still and angry and unhappy!,1
291500,27-NOV-11,26-NOV-11,Emmanuel,,en,174.95.169.147,francistj@sympatico.ca,14110836,000000121511200,4,4,Clearer communication would improve the service. Customer service was knowledgeable but the person's accent forced the repeating of many words on his part.,4
291501,27-NOV-11,26-NOV-11,Carmen,,en,65.94.47.34,bsaumais@sympatico.ca,14109354,000000121501530,3,3,,2
291502,27-NOV-11,26-NOV-11,Timothy,,en,65.94.206.193,knights33@bell.net,14112666,000000121510786,2,3,This situation completed three days ago when i originally made the request,3
291503,27-NOV-11,26-NOV-11,Sofiene,,en,70.29.74.51,ehakoun@bell.net,14110544,000000121504746,4,4,"on this particular occasion, there is nothing I can think of.",4
291504,27-NOV-11,26-NOV-11,Sulochana,,en,76.68.96.245,valpeever@sympatico.ca,14116482,000000121499347,1,1,Direct my call to someone in Canada!!!This was my second connection to someone in India - the first was disconnected for some reason!!,1
291505,27-NOV-11,26-NOV-11,Amy,,en,173.170.125.162,donbet216@sympatico.ca,14110388,000000121502125,4,1,Stop charging us for usage which we have not used 5 months you have been doing this to us  Pls resolve or I will move to Rogers The problem is at your end  Pls read my conf #000000121496636 chat conv,1
291506,27-NOV-11,26-NOV-11,Bryan,,en,174.95.142.175,cantin10@sympatico.ca,14109418,000000121503158,5,5,You couldn't have done anything better. Bryan was the best tech I've had ever since I've been using the support service. I only wish I had his direct contact info so I could get that kind of service everytime because unfortunately the service I usually get pales in comparison.,5
291507,27-NOV-11,26-NOV-11,Malek,,fr,174.92.185.54,michellovejoyLOVEJOY@sympatico.ca,14113834,000000121497187,4,4,,5
291508,27-NOV-11,23-NOV-11,Grant,,en,67.70.162.200,dot.hunter@sympatico.ca,14074340,000000121425066,5,4,I feel that Bell could offer long time customers better rates without having to fight for them. The representative GRANT that I spoke with was very helpful and friendly and went out of his way to assist me.,
291509,27-NOV-11,26-NOV-11,Omar,,en,174.89.163.120,csindex@sympatico.ca,14109892,000000121500015,4,3,merge mobility and internet problem resolution,5
291510,27-NOV-11,26-NOV-11,Tony,,en,64.231.53.192,stu.taylor@sympatico.ca,14116040,000000121510367,5,5,"no complaints what so ever, great help and excellent person (Tony) to deal with.",5
291511,27-NOV-11,26-NOV-11,Mohammed,,en,70.26.118.232,barrie.maxwell@sympatico.ca,14109066,000000121497727,4,4,THe connection echoed,3
291512,27-NOV-11,26-NOV-11,Lor,,en,70.26.47.117,wayne.bowes@sympatico.ca,14116660,000000121499308,5,4,"The issaue discussed was to have been implemented following my previous discussion with Bell. I guess saome dewpartments don't pass on info. 
Also, the other day I visited a Bell store in Carlingwood mall in Ottawa and was vbery pleased with the service I received concerning my Cell Phones. It was a young lady  and she was very good. 

thank ytou

Wayne bowes.",4
291513,27-NOV-11,26-NOV-11,Dheeraj,,en,174.95.247.89,ggmckenzie@sympatico.ca,14111108,000000121500584,5,5,"I WAS VERY SATISFIED,   BUT I FIND IT IS GETTING EXPENSIVE ,  IT IS SO ENTERTAINING  FOR A RETIRED PERSON TO ENJOY.",5
291514,27-NOV-11,27-NOV-11,Kanchumarthi,,en,99.231.120.124,mcalla@bell.net,14113612,000000121512011,5,5,,
291515,27-NOV-11,26-NOV-11,Armando,,en,70.26.98.59,Charlie.Hare@sympatico.ca,14108224,000000121499615,5,5,,5
291516,27-NOV-11,26-NOV-11,Nancy,,en,74.12.60.69,pcmac@sympatico.ca,14114548,000000121505241,3,2,Give me a date when High Speed service will be available in this area. ,3
291517,27-NOV-11,26-NOV-11,Dhia,,fr,184.144.223.249,daniel.gaumond@sympatico.ca,14110000,000000121510282,4,4,,5
291518,27-NOV-11,26-NOV-11,Jose,,en,70.54.12.102,juraj.babjak@bell.net,14112394,000000121496908,5,4,,5
291519,27-NOV-11,26-NOV-11,Victor Gabriel,,en,70.49.2.37,keith.waterfield@sympatico.ca,14112538,000000121499487,5,5,It was perfect!,5
291520,27-NOV-11,26-NOV-11,Aleem,,en,184.144.49.137,rainydia@sympatico.ca,14114906,000000121510955,5,5,"Your rep was very courtious, friendly and most important, he was patient.

Very helpful! ",5
291521,27-NOV-11,26-NOV-11,Luis,,en,184.146.145.243,paul.lindsay2@sympatico.ca,14114484,000000121502766,4,4,emloyee came out on sunday with a new modem and that seems to have cleared the problem..,4
292085,24-NOV-11,23-NOV-11,Ali,,en,70.27.45.212,jsim2005@sympatico.ca,14077324,000000121446457,5,4,I lost my home page and all my contacts . I've had those since 2005. My tower was down since May.I guess things have changed since then.,5
292086,24-NOV-11,23-NOV-11,Sergio,,en,174.95.145.208,j.hlavacek@sympatico.ca,14076316,000000121444310,5,4,n/a,5
292087,26-NOV-11,25-NOV-11,Srinivas,,en,67.71.5.247,corrgirl3d@bell.net,14098468,000000121482683,5,5,,4
292088,26-NOV-11,25-NOV-11,Diana,,en,70.31.56.33,ann.knight@sympatico.ca,14096920,000000121474491,5,5,"I am happy with the service I got, it is sad that you have to call in order  to feel like you are treated fairly .",5
292089,26-NOV-11,25-NOV-11,Nikitha,,en,69.156.153.46,e.ritchie@bell.net,14099380,000000121479637,2,4,"Put a rep on the line that can speak English. It would have taken half the time if I hadn't had to ask for so many repeats, some whole sentences I could not understand.  I repeatedly asked for to talk with an English speaking person but she ignored my request.",1
292090,26-NOV-11,25-NOV-11,Oscar,,en,70.48.0.155,clarence.byrd@sympatico.ca,14098316,000000121482202,5,5,,5
292091,26-NOV-11,25-NOV-11,Oussema,,fr,65.92.237.60,michbonn@sympatico.ca,14103972,000000121479925,4,4,"Ça a pris pas mal de temps et, connaissant la source du problème appréhendée, il me semble que le technicien n'avait pas à vérifier l'ensemble du câblage de la maison. or, c'est ce qui a été fait. Sans doute une bonne chose, mais j'ai hâte de voir combien cela me coûtera au total. 

J'étais contente de retrouver mon Internet en si peu de temps, finalement.

J'aimerais que la source du problème soit indiquée sur la facture. À savoir deux broches plantées dans dans le fil téléphonique entourant la porte donnant sur le salon. ",5
292092,26-NOV-11,25-NOV-11,Sulochana,,en,76.68.188.84,kermaroy@sympatico.ca,14102354,000000121476548,,1,I was cut off .. mistake from me .. after one half hour by mistake touct the wron button and was disconected .. ,4
292093,26-NOV-11,25-NOV-11,Stephanie,,en,70.48.70.55,witchp58@sympatico.ca,14107850,000000121487186,5,5,Nothing Stephanie was so nice and explain to me so well I understood everything and was very satisfied,5
292094,26-NOV-11,25-NOV-11,Wissem,,en,69.157.130.112,isidorecormier@bell.net,14101056,000000121481302,4,4,"You could have guided me through verses having the tech do the work for me.

Thank you ",5
292095,26-NOV-11,25-NOV-11,Asma,,fr,184.145.168.172,lupiendenis@sympatico.ca,14103130,000000121479967,2,1,Lire et comprendre ma demande,2
292096,26-NOV-11,21-NOV-11,Zishan,,en,123.118.113.62,dannie.tong@sympatico.ca,14046372,000000121384369,1,1,"Everything that could possibly go wrong went wrong, a typical case of the Murphy's Law. The email system never worked properly, even the Hotmail that is free is way better than Sympatico's.",1
292097,26-NOV-11,25-NOV-11,Imed,,fr,67.68.248.28,hlauzier@sympatico.ca,14100822,000000121475573,5,5,"Rien tout était parfait et le conseiller technicien Imed, matricule xu563, à été d'une patience et à pris le temps de m'expliquer calmement, en articulant bien et avec toujours le sourire.
Il est intelligent et d'une grande gentillesse",5
292098,26-NOV-11,25-NOV-11,Venkatesh,,en,69.156.99.104,ccdd06@bell.net,14098012,000000121474706,2,1,repair problem got my internet connection myself and my internet speed is still 2.60 download. Not happy paying for a service that i have trouble getting serious thinking of changing provider bell too costly for all home package,2
292099,26-NOV-11,25-NOV-11,Luis,,en,69.159.69.51,dave_reynolds@sympatico.ca,14098770,000000121478558,5,5,,5
292100,26-NOV-11,25-NOV-11,Roshan,,en,70.55.38.180,tjskarratt@sympatico.ca,14107320,000000121488364,5,5,,5
292101,26-NOV-11,25-NOV-11,Victor Gabriel,,en,70.53.102.171,pennylanefarms@bell.net,14105006,000000121491237,1,1,Told me what I could have done to correct the problem.,1
292102,26-NOV-11,25-NOV-11,Jose,,en,76.64.212.18,wally007@sympatico.ca,14107726,000000121473762,4,5,,4
292103,26-NOV-11,25-NOV-11,Tyrone,,en,65.95.13.241,spaikowsky@sympatico.ca,14106660,000000121487660,5,4,eliminate or reduce the number of irrelevant questions by the mechanical voice when I dial for technical support.,4
292104,26-NOV-11,15-NOV-11,Daniel,,en,65.93.215.128,ljv@sympatico.ca,13982828,000000121246181,3,1,"Understand what I am saying.  For weeks, my wireless has not been working properly.  Everybody wants to blame the computer, but it works just fine elsewhere.  Nobody can explain why, while sitting IN THE SAME PLACE, the reception can go all the way from ""Excellent"" to ""Wireless Unavailable.""  NOTHING has changed yet for weeks the wireless has been sporadic -- I often have to leave a spot that previously said ""Excellent"" to another room in the house just to re-connect.  This is absurd and the suggestion that we have cordless phones -- which we have had all along -- is beyond unbelievable.  I am TOTALLY FRUSTRATED with this wireless problem but nobody can solve it.",1
292105,26-NOV-11,25-NOV-11,Amel,,fr,70.55.210.79,viagil.port@sympatico.ca,14107600,000000121479969,1,1,"Nous voulions un rabais sur notre facture, et il me fallait aller sur internet me faire un choix de canaux et la représentante m'a demandé d'y aller me faire un compte, j'ai de l'aide de Amen 793534, qui fut pas très gentille avec moi , elle manquait litéralement de patience , parceque je ne comprenais pas sa façon de parler et je l'entaidais, et croyez moi je ne suis pas sourde, ni incompétente à l'ordinateur depuis les années 1998, que je suis abonnée avec vous d'ailleurs facile a vérifier, quand allons nous avoir des gens qui nous comprenne et parle comme nous ? au Québec et croyez moi je ne suis pas raciste. J'en ai plus qu'assez avoir a négociez avec vous , depuis le temps que nous sommes clients vous n'avez aucune considération, nous cherchons en ce moment pour avoir mieux que Belle je ne pense pas que ce sera difficile a avoir",1
292106,26-NOV-11,25-NOV-11,Budala,,en,64.231.3.118,datone@bell.net,14098752,000000121489770,5,5,Nothing,5
292107,26-NOV-11,25-NOV-11,Aria,,en,76.67.112.251,dudley_boys@bell.net,14099312,000000121480524,4,3,,2
292108,26-NOV-11,25-NOV-11,Kevan,,en,174.115.250.51,1400demarco@bell.net,14095966,000000121474650,5,5,"As long as I am always transferred to a Canadian or American agent I am satisfied. When I'm transferred to another country, I do not understand their manner of speaking, as to me their English is not adequate. I wear hearing aids & their way of speaking  makes it very hard to understand them. ",5
292109,26-NOV-11,25-NOV-11,Sandra,,en,74.12.235.129,sharandwarren@sympatico.ca,14106406,000000121473320,3,1,,4
292110,26-NOV-11,25-NOV-11,Roshan,,en,76.67.87.27,perryo@sympatico.ca,14105028,000000121479161,3,2,easier to understand communication,3
292111,26-NOV-11,25-NOV-11,Anne,,en,70.24.153.158,ewinter4@sympatico.ca,14099630,000000121478543,5,5,Anne was perfect. I can't think of anything she could have done better,5
292112,26-NOV-11,25-NOV-11,Nadim,,en,174.92.161.96,yolande.g@sympatico.ca,14107996,000000121494871,5,5,"Inform me that, after resetting my modem, I would ned to set up my internet connexion again.",5
292113,24-NOV-11,23-NOV-11,Jacqueline,,en,76.67.98.135,boled@sympatico.ca,14072476,000000121445576,5,4,,5
290387,23-NOV-11,22-NOV-11,Farhana,,en,69.158.68.86,rbeardsley@sympatico.ca,14067570,000000121401378,5,5,I would have liked to hear how my email got hacked.,5
290388,23-NOV-11,22-NOV-11,Alexandra,,fr,70.31.220.21,martin.fullum@bell.net,14065188,000000121407107,5,5,,5
290389,23-NOV-11,22-NOV-11,Youssef,,fr,69.158.128.11,madeleine9@bell.net,14064840,000000121422434,5,5,This time was the best technician that I ever had,4
290390,23-NOV-11,22-NOV-11,Sushil,,en,70.26.174.207,a.vinogradov@sympatico.ca,14056850,000000121408437,1,2,"have a rep who understand english,who does not make any changers in my computer without telling,it is shame for bell to have that kind of technitians.",1
290391,23-NOV-11,22-NOV-11,Julio,,en,174.91.45.29,ethelneal@bell.net,14060606,000000121406306,5,5,At the moment I can think of nothing. Julio Date was         very friendly  and  informative and I now feel more confident using my e mail.                 ,5
290392,23-NOV-11,22-NOV-11,Mohamed,,fr,74.15.212.35,ma.giguere@sympatico.ca,14064806,000000121401586,5,4,,5
290393,23-NOV-11,22-NOV-11,Arul,,en,70.30.31.104,dmakin@bell.net,14060028,000000121415472,4,4,"your operator was very helpfull, I don't think he could have done more",5
290394,23-NOV-11,22-NOV-11,Dilli,,en,209.195.126.175,bernice_agnew@sympatico.ca,14058028,000000121417624,5,4,"Nothing, was resolved in about 45 to an hour.  Representative very patient.",5
290395,23-NOV-11,22-NOV-11,Johanna,,en,70.24.153.237,sheila.mccoy@sympatico.ca,14068832,000000121407303,4,4,Very courteous and efficient.,5
290396,23-NOV-11,22-NOV-11,Salma,,fr,70.29.168.5,paquin.gauthier@sympatico.ca,14066686,000000121399865,5,5,,5
290397,23-NOV-11,21-NOV-11,Ridha,,fr,65.95.14.161,pierrette.colombier@sympatico.ca,14053253,000000121381382,5,4,"Bonjour,

J'espère que vous avez reçu mon premier message en ce qui concerne le sondage.

Satisfaite de l'aide et des réponses des deux, technicien pour l'internet et monsieur François Hertel pour la facturation.

Mon problème provient de la facturation érronée et des changements de coûts qui n'ont pas été respectés, les détails sont dans mon premier message.

Je croyais que chez Bell on respectait une entente mais cela n'a pas été le cas en ce qui concerne ma facturation de novembre, pourquoi ?

J'ose espèrer que ma prochaine facturation sera satisfaisante.

Merci.",3
290398,23-NOV-11,21-NOV-11,Harathi,,en,184.147.179.182,j_cation@sympatico.ca,14048972,000000121381728,5,5,,5
290399,23-NOV-11,18-NOV-11,Moses,,en,70.31.221.105,aronn@sympatico.ca,14014494,000000121315638,3,4,"Having my Internet quicker, I was without internet for a week.",4
290400,23-NOV-11,16-NOV-11,Jose,,en,70.26.106.160,jancar34@sympatico.ca,13993784,000000121270415,5,5,"nothing; also, it was 9:00 in the evening!",5
290401,23-NOV-11,21-NOV-11,Irfan,,en,69.156.98.48,dave_sandy@sympatico.ca,14046426,000000121386182,4,5,It was really hard to hear at times.  I find that often when I call Bell.,4
290402,23-NOV-11,20-NOV-11,Kanni,,en,70.26.140.31,pigeonplunk@sympatico.ca,14041634,000000121367375,2,1,"got it right the first time, when a tech actually came to the home!",2
290403,23-NOV-11,22-NOV-11,Orlando,,en,76.68.90.102,gary.elson@sympatico.ca,14061106,000000121407644,5,5,everything was good  -  problem rectified,5
290404,23-NOV-11,22-NOV-11,Claude,,en,76.67.111.105,dianneveilleux@sympatico.ca,14059942,000000121418148,5,5,I received an excellent service. Thank you.,5
290405,23-NOV-11,17-NOV-11,Brent,,fr,192.249.47.175,scooby510@sympatico.ca,14011628,000000121311867,5,5,,5
290406,23-NOV-11,22-NOV-11,Joshua,,en,174.95.151.245,bessg@sympatico.ca,14058044,000000121408294,5,4,great ,4
290407,23-NOV-11,22-NOV-11,Duncan,,en,65.92.53.163,susanf1@sympatico.ca,14069402,000000121410222,5,5,,5
290408,23-NOV-11,22-NOV-11,Johanna,,en,76.64.58.35,wherington@bell.net,14070437,000000121414950,5,5,,5
290409,23-NOV-11,22-NOV-11,Mir,,en,70.27.100.78,richard.avery@bell.net,14067760,000000121405466,5,5,"I needed a replacement power supply for my modem.  I was without internet for nearly 48 hours.  If that time could have been halved, it would have been better.",5
290410,23-NOV-11,22-NOV-11,Omar,,en,70.50.111.15,charley.swordthrus@sympatico.ca,14058902,000000121397818,,,,
290411,23-NOV-11,22-NOV-11,Darwin,,en,70.50.111.15,charley.swordthrus@sympatico.ca,14058904,000000121401253,4,,,
290412,23-NOV-11,22-NOV-11,Alvaro,,en,174.94.2.119,vanrooyen@sympatico.ca,14070148,000000121418755,5,4,,4
290413,23-NOV-11,22-NOV-11,Eric,,en,70.49.92.86,bnethers@sympatico.ca,14058234,000000121398041,5,5,not make the billing error in the first place.  It should not have occurred due to my situation did not fall into the category for the extra billing.,4
290414,23-NOV-11,22-NOV-11,Brenda,,en,70.31.36.210,wendall.macleod@sympatico.ca,14056126,000000121396906,5,5,A lady by the name of Brenda handled my problem & it was professionly resolved very quickly. ,4
290415,23-NOV-11,20-NOV-11,Luis,,en,65.95.134.143,rick.lamming@sympatico.ca,14041944,000000121362276,4,4,,4
290416,23-NOV-11,22-NOV-11,Sowmya,,en,74.15.96.25,hbull@sympatico.ca,14061804,000000121419090,1,1,HUNG UP could not hear hear or unstand her language.,1
290417,23-NOV-11,22-NOV-11,Arbi,,fr,70.55.117.50,danygingras@sympatico.ca,14059594,000000121422319,4,5,L'alphabet international devrait être connu de tout les employés.,3
290418,23-NOV-11,22-NOV-11,Benjamin,,en,70.55.36.175,ejspes@sympatico.ca,14060408,000000121423378,5,5,"miscommunication re arrival time of tech - supposed to be  after 1 pm, but tech arrived at 10 am - my wife got home @ 12.30 and note had been here @ 10 a.m.  After another call,and thanks to June he did return. Tech, Mike was fantastic as were all the on-line persons. ",5
290419,23-NOV-11,20-NOV-11,Romy,,en,70.27.70.10,copycat1@sympatico.ca,14037740,000000121366681,2,1,I'm handicapped and couldn't get to the den to unplug the the internet cable. She didn't give me an alternate thing to do to try and speed up my internet. I have fast speed and it was now taking forever. I ended up taking it back to where I found it and they fixed the problem.,3
290420,23-NOV-11,22-NOV-11,Alfredo,,en,74.14.6.128,eycwong@bell.net,14060646,000000121423374,5,5,none,5
290421,23-NOV-11,22-NOV-11,Hassan,,fr,184.144.186.213,caroleouimet@sympatico.ca,14058700,000000121407614,4,4,,4
290422,24-NOV-11,23-NOV-11,Med Hedi,,fr,65.39.231.132,michel.gauthier21@sympatico.ca,14079472,000000121438276,4,4,tout etait parfait.,4
290423,24-NOV-11,23-NOV-11,Carlos,,en,70.27.128.160,srickard@sympatico.ca,14082438,000000121430954,4,,the customer rep was very nice and promised to forward our problem with the internet to his supervisor...there is a problem on our line or wire..so if this gets resolved will be happy.  We are very frustrated that we keep getting no connection over the past months and are at our limit with frustration.  Resolving this issue would keep us as customers and able to recomment to others.,
290967,24-NOV-11,28-OCT-11,Lotfi,,fr,174.89.78.207,gerald.dextraze@sympatico.ca,13794966,000000120873084,5,5,"J'entendais mal la personne du dept du dept d'entretient... le son etait vraiment faible.

Vos gens sont tres courtois sont a l'ecoute et repondent vraiment bien a toutes les questions...
merci!",5
290968,24-NOV-11,23-NOV-11,Catherine,,en,65.94.198.37,kathryn.genrick@sympatico.ca,14077558,000000121424901,5,2,From what Catherine & I discussed I do not believe there was anything else she could do,4
290969,24-NOV-11,23-NOV-11,Christopher,,en,74.15.103.87,bbrenton@sympatico.ca,14072154,000000121442122,4,4,"Nothing really, Chris was easy to understand, very patient and thorough.  There were no language barriers that have been a problem in the past.Chris was a good representative of Bell/Sympatico.",4
290970,24-NOV-11,23-NOV-11,Mark,,en,174.95.158.188,garylong@sympatico.ca,14075258,000000121430479,5,5,very satisfied,5
290971,24-NOV-11,23-NOV-11,Adnan,,en,174.93.8.235,rondavis@sympatico.ca,14081540,000000121447296,5,5,,5
290972,24-NOV-11,22-NOV-11,Gabriel,,en,69.158.136.172,bkeddie07@sympatico.ca,14058178,000000121405703,2,1,"After speaking with a Bell Tech, I was told to hand up and to expect a return call within 5 mins.  No one called-not impressesd.  Call rec'ed late in the day saying problem resolved-still have issues,Problem HAS NOT NOT RESOLVED.",3
290973,24-NOV-11,23-NOV-11,Susy,,en,70.55.30.199,bbblackmore206@sympatico.ca,14072146,000000121448286,4,4,,4
290974,24-NOV-11,22-NOV-11,Elijah,,en,76.68.52.114,s.roberts@sympatico.ca,14068380,000000121422309,5,5,Nothing really,5
290975,24-NOV-11,22-NOV-11,Kevin,,fr,76.67.49.194,rene-martin@bell.net,14067682,000000121397820,5,5,,4
290976,24-NOV-11,23-NOV-11,Vijay,,en,184.147.125.93,mvalinsk@sympatico.ca,14079954,000000121447843,1,1,"if you are receiving complaints regarding speed, and I'm using your equipement in my home how come you can perform test on your own? why am I told to plug in an ethernet cable instead of using wireless.  Why would Bell tell me that wireless 802.11N provide a 50% service degradation.   After the number of years I have been a Bell customer one would think there is history of my service and be simple able to ascertain that my fibe 12 is or is not perform as it should. Why is it always the customer equipement that must be proven first.  I knew call the help desk was a mistake and it was.  My last comments in on the phone line quality to where ever the support is located was extremely poor quality.     ",3
290977,24-NOV-11,23-NOV-11,Gabriel,,en,184.144.11.47,gshea@sympatico.ca,14075744,000000121425195,5,5,To call in took a while before I got to speak to an agent.,5
290978,24-NOV-11,23-NOV-11,Jaime,,en,76.67.176.250,george-szpyt@sympatico.ca,14075344,000000121438036,5,5,,5
290979,24-NOV-11,22-NOV-11,Priya,,en,184.147.19.133,reg.landry@sympatico.ca,14067640,000000121413189,5,5,None.,5
290980,24-NOV-11,23-NOV-11,Haley,,en,184.151.127.226,maclane@sympatico.ca,14078738,000000121431580,5,5,it was all very well taken care of thanks,5
290981,24-NOV-11,23-NOV-11,Lobna,,fr,69.156.217.200,neculai.diaconu@sympatico.ca,14080034,000000121426446,3,1,la facture au mois de Novembre tujours en retard.,3
290982,24-NOV-11,23-NOV-11,Nejib,,fr,70.55.97.140,LisetteGuertin@sympatico.ca,14071000,000000121427348,4,4,rien pour le genre de question que j'ai posée.,3
290983,24-NOV-11,23-NOV-11,Karen,,en,70.53.29.196,dawn.brown3@sympatico.ca,14073868,000000121438237,5,3,The problem was referred to supervisor but he did not call back as I was told he would.,3
290984,24-NOV-11,23-NOV-11,Tara,,en,184.147.130.21,oducado@sympatico.ca,14080300,000000121436468,5,4,"To me, nothing else.  You are doing a great job.",5
290985,24-NOV-11,23-NOV-11,Lance,,en,207.219.69.170,arenck@bell.net,14071832,000000121444453,5,5,,5
290986,24-NOV-11,23-NOV-11,Catherine,,en,69.159.185.107,lankagi@sympatico.ca,14078048,000000121441597,5,5,,5
290987,24-NOV-11,23-NOV-11,Gabin,,en,174.93.86.148,thewigs@sympatico.ca,14083030,000000121441081,5,5,"Gabin did a great job in fixing the problem that I called about.
-but- I am very disappointed in the overall internet service.
I received a new modem/router in August and I am constantly losing connection to the internet and having to reboot.  I estimate twice a week and sometimes it doesn't come back up right away.
I work from home and therefore rely on Sympatico.  I recently purchased an Aircard from Rogers to have as a backup when your service fails.
Need something done asap.
I am answering question 4 based on my overall experience with your current internet service and not on my experience with Gabin.",1
290988,24-NOV-11,22-NOV-11,Anusha,,en,64.228.147.70,dr.bik@sympatico.ca,14060178,000000121411195,1,2,"Better technology; investigating the source of an ongoing issue",1
290989,24-NOV-11,23-NOV-11,Nayeem,,en,174.91.97.204,debob.bissell@sympatico.ca,14073956,000000121433363,5,4,Nothing,4
290990,24-NOV-11,23-NOV-11,Jason,,en,70.26.159.171,russo_drfc@sympatico.ca,14081664,000000121430918,5,5,"No,, the rep took care of my questions.",5
290991,24-NOV-11,24-OCT-11,Katherine,,en,173.168.123.186,evelynco@bell.net,13738828,000000120758095,4,2,"My phone wasn't put on Vacation as I asked .
I had to phone from Florida to get it done .
This is the second year this has happened.",3
290992,24-NOV-11,23-NOV-11,Mike,,en,74.14.93.84,sandshowarth@bell.net,14081838,000000121442525,1,1,Bring your customer servicer back to Canada. Having Mohamid calling himself Mike. Having a strong Indian accent using a english name does not fool anyone. Shipping parts through the mail rather than sending a technician really sucks. What if the part does not work then the have to mail the next part which I know is going to happen.  I would like a call from a Bell CANADIAN REP at home after 6pm any day to see how serious Bell is about keeping customers because I will be changing providers if I need a different part to get my internet up and going again. ,1
290993,24-NOV-11,23-NOV-11,Julio,,en,67.68.140.109,delvista@sympatico.ca,14073994,000000121427944,4,4,,3
290994,24-NOV-11,23-NOV-11,Patricia,,en,50.101.156.115,rainman2011@bell.net,14081034,000000121434207,4,4,,3
290995,24-NOV-11,23-NOV-11,Sushil,,en,76.66.133.126,eleut@sympatico.ca,14074604,000000121438058,5,5,Nothing,5
290996,24-NOV-11,23-NOV-11,Gloria,,en,70.27.85.151,sjfollen@sympatico.ca,14082282,000000121429038,5,1,Finding an answer to our problem.,3
290997,24-NOV-11,22-NOV-11,Med Anis,,fr,38.104.155.130,jo-annmc.clemens@sympatico.ca,14062984,000000121402491,1,1,"1. me répondre la première fois
2e me donner un bon numéro de téléphone pour que je ne sois pas obliger d'appeler 3 autres numéros.
3. au 4e appel après plus de 15 minutes d'attente j'ai raccroché.
Je vais me rendre dans une boutique Bell!",1
290998,24-NOV-11,23-NOV-11,Nelly,,en,76.65.83.242,bev.battley@sympatico.ca,14072268,000000121441823,3,2,Speed up my internet,2
290999,24-NOV-11,23-NOV-11,Moemen Belleh,,fr,184.145.158.135,p.blanchette@sympatico.ca,14080384,000000121437168,5,4,,5
291000,24-NOV-11,19-NOV-11,Ricardo,,en,174.91.15.87,chuck.taylor3@sympatico.ca,14028882,000000121356848,4,4,,5
291522,24-NOV-11,23-NOV-11,Hatem,,fr,88.191.121.143,alebbadi@sympatico.ca,14071442,000000121448311,4,5,"  J'ai trouvé Hatim très efficace et professionnel dans sa façon de me parler et de celle de me guider dans les étapes à effectuer. Il a parfaitement su cerner mon problème ! Depuis le réglage qu'on a effectué ensemble, mon réseau est parfaitement stable donc je n'ai plus de perte de connexion.

J'ai par contre une petite remarque sur le script utilisé par les agents; je comprends parfaitement qu'il y ait des gens qui ne sont pas encore à l'aise avec l'informatique et qui donc ont besoin d'être guidé étape par étape (jusqu'à demander d'effacer l'adresse sur la page web qu'on ouvre !).
Il serait à mon avis plus judicieux de votre part d'adapter le script de soutien par rapport aux degrés de connaissance du client. Ça réduirait le temps d'appel et donc le temps d'attente des clients au téléphone dans les heures de pointe !

Merci

Akram L.
 
",4
291523,24-NOV-11,23-NOV-11,Luis,,en,70.29.128.105,bnstubby@bell.net,14072448,000000121431643,5,5,"Nothing, Your rep. was very pleasant and helpful.
Thank you",5
291524,24-NOV-11,23-NOV-11,Nabiha,,fr,70.26.186.161,yfournier001@sympatico.ca,14083844,000000121434592,5,3,Jaurais aimé envoyer mes photos de Lumix sans passer par Windoslive,5
291525,24-NOV-11,23-NOV-11,Hugo,,en,204.101.237.198,joseph.ditursi@sympatico.ca,14077254,000000121426763,5,5,,5
291526,24-NOV-11,23-NOV-11,Maria,,en,70.50.109.6,Helen.Gluftsis@bell.net,14070951,000000121424042,5,5,,5
291527,24-NOV-11,20-NOV-11,Youssef,,fr,76.65.77.242,cdumas14@sympatico.ca,14037484,000000121359485,5,5,rien d autre,5
291528,24-NOV-11,23-NOV-11,Melinda,,en,70.51.109.201,girgisr@sympatico.ca,14075518,000000121426393,5,5,,5
291529,24-NOV-11,20-NOV-11,Nikitha,,en,64.231.45.152,connie.v@sympatico.ca,14037732,000000121365258,4,5,  Nikitha is an excellent technician and has great personel skills but she has a strong accent that is difficult to understand. Please hire people who do not have strong accents to man the phones.  I AM HARD OF HEARING and I need an accent free person on the other end of the line.,4
291530,24-NOV-11,12-NOV-11,Brittany,,en,65.94.99.31,the_peters_05@sympatico.ca,13959476,000000121198324,1,2,give better information... because we were not provided great information in the two times we called we cancelled the service,2
291531,24-NOV-11,23-NOV-11,Wael,,fr,67.71.181.36,amyja@sympatico.ca,14071626,000000121447132,5,4,Efficacite maximum.  Merci Bell Internet,5
291532,24-NOV-11,23-NOV-11,Jean-Philippe,,en,184.148.180.12,dpysklywec@sympatico.ca,14074378,000000121434889,5,5,perfect!,5
291533,24-NOV-11,23-NOV-11,Fodie,,fr,67.71.181.36,amyja@sympatico.ca,14071624,000000121439436,3,2,,4
291534,24-NOV-11,14-NOV-11,Radhika,,en,64.229.100.156,babanicos@sympatico.ca,13967692,000000121224299,5,5,"There isn't one for this call. Agent took care of issue.

",5
291535,24-NOV-11,23-NOV-11,Naim,,fr,50.100.165.151,lebeuf_c@sympatico.ca,14078154,000000121431248,4,4,ce fut satisfaisant.,5
291536,24-NOV-11,23-NOV-11,Lance,,en,184.146.121.249,mbutt@sympatico.ca,14079248,000000121437004,5,4,"i am fully satisfied with the service.
 thank you.",5
291537,24-NOV-11,23-NOV-11,Priya,,en,69.158.80.116,herbwhit@sympatico.ca,14076014,000000121442087,5,5,Connection quality (fidelity)was not up to par and a Canadian agent would have been preferred.Otherwise the contact was very polite & effective.  ,5
291538,25-NOV-11,12-NOV-11,Sergio,,en,184.146.162.52,don.worthington@sympatico.ca,13953516,000000121203487,1,1,Talking to Bell support is about as helpful as talking to someone on the other side of the world. The importance of my issue is not conveyed to those I speak to.,1
291539,25-NOV-11,24-NOV-11,Slim,,en,70.50.33.38,gmellean@sympatico.ca,14088268,000000121468296,1,1,Get my wife's email to work again.,1
291540,25-NOV-11,24-NOV-11,Maher,,fr,69.157.85.23,francis.belzile@sympatico.ca,14087770,000000121469146,5,5,,5
291541,25-NOV-11,24-NOV-11,Kurt,,en,174.95.147.56,parimar@sympatico.ca,14092632,000000121451603,4,4,"Be able to answer my questions about  (1) why prices were increasing in January 2012 - ""to stay competitive"" is not an answer""  
(2)why touch-tone service is still being charged when touch-tone is THE STANDARD - ""that's the way it is""

Would YOU accept those answers - I don't.  I want to know WHY prices are increasing and WHY the touch-tone charge is still in effect when anyone still using PULSE tone should be charged!  

Can YOU reading this survey pass my concerns up the line and ensure I get an answer????   ",4
291542,25-NOV-11,24-NOV-11,Gregory,,en,205.194.74.10,jeffreym@sympatico.ca,14089284,000000121452903,5,5,Less time on hold.,4
291543,25-NOV-11,22-NOV-11,Mohd,,en,69.159.1.112,danseg@sympatico.ca,14059584,000000121402493,5,4,My modem was defective. I was sent a new one and told to return old one in the box it came in. There was no return address sticker in the box. I have called back to get one. ,5
291544,25-NOV-11,24-NOV-11,Saifuddin,,en,76.65.28.207,joyce7@sympatico.ca,14089738,000000121470945,5,5,Everything went just wonderfully,5
291545,25-NOV-11,24-NOV-11,Lilian,,en,69.156.154.234,lazarusi@sympatico.ca,14090476,000000121456901,5,5,,4
291546,25-NOV-11,24-NOV-11,Anis,,fr,174.94.40.116,mario.drapeau@sympatico.ca,14091318,000000121467246,3,4,,3
291547,25-NOV-11,24-NOV-11,Vladimir,,en,70.24.175.115,rmurtick@sympatico.ca,14093562,000000121470747,4,3,Better phone line connection.,4
291548,25-NOV-11,24-NOV-11,Kevin,,en,67.68.20.96,bedard.carol@sympatico.ca,14085234,000000121450167,4,5,,5
291549,25-NOV-11,24-NOV-11,Jorge Alberto,,en,70.26.105.94,shirleyacox@sympatico.ca,14094406,000000121452650,5,5,"I am in the process of reviewing services based on services offered and rates.  Find your rates excessive in comparison to other competitors. Including downloads. I was also looking for a Canadian Technical Rep. advised several times over the phone not accessible. Until I came to Jorge Alberto and gave up looking.  Jorge is an excellent technical service support.  Very good, informative and polite.
",
291550,25-NOV-11,24-NOV-11,Rebello,,en,184.148.123.79,glwl@sympatico.ca,14088260,000000121455158,4,4,Nothing else     Get me a new modem asp,4
291551,25-NOV-11,24-NOV-11,Pau,,en,174.94.3.29,amajohns@bell.net,14084648,000000121458200,5,5,nothing,3
291552,25-NOV-11,24-NOV-11,Nikitha,,en,76.68.88.3,catrynmurphy@sympatico.ca,14085868,000000121463939,5,4,,5
291553,25-NOV-11,24-NOV-11,Oliver,,en,65.95.104.204,kopeinokai@sympatico.ca,14090252,000000121452251,3,1,Problem was escalated by technician to next level with promise of call-back which was not done.  No S.R. # was assigned or provided for subsequent follow-up.,2
291554,25-NOV-11,24-NOV-11,Divya,,en,64.229.172.224,dubois9@sympatico.ca,14087132,000000121464679,5,5,n/a,5
291555,25-NOV-11,24-NOV-11,Melvin,,en,69.159.21.228,joanne.boicey@sympatico.ca,14089562,000000121453638,,,stop asking for suveys every time you phone Bell. It makes me angry and annoyed.  It is not necessary.  Once in a while is enough--not every time.,
291556,25-NOV-11,23-NOV-11,Karina,,fr,69.159.110.141,olav.m@sympatico.ca,14080310,000000121426576,5,5,,5
292114,24-NOV-11,23-NOV-11,Brett,,en,76.64.102.79,harry000@sympatico.ca,14075920,000000121439653,5,5,"Honestly, I don't have any so keep up the good service. I might add I'd like to emphasize that it was a pleasure to listen and speak to this individual as he helped me save on my monthly billings. ",5
292115,24-NOV-11,23-NOV-11,Ruth,,en,70.27.23.74,dotnbob@sympatico.ca,14074344,000000121446000,5,5,"tell Ruth thank you
I could understand Ruth completly it was nice to have spoke you Ruth who had a very clear voice and ske english I coupd hear and understand.
Thanks for having Ruth assist me 
Bob Small",5
292116,24-NOV-11,03-NOV-11,Jason,,en,70.26.7.177,kach1@sympatico.ca,13856920,000000121015968,2,1,"Not get the only thingyou had to do wrong. Somehow after 7 years, the day Bell was supposed to come to install wireless internet, our router breaks.  Coincidence, ya right. then your agent from asia ended call and though he asked about testing the router to porvide us internet service awaintng Bell to fix their scheduling mistake, we had to call in our own techie. Yet testing the router was so easy giventhet router was right beside modem.  ust had to switch one wire.",1
292117,24-NOV-11,22-NOV-11,Noureddine,,fr,184.144.189.111,mic07@sympatico.ca,14065574,000000121414594,,1,Trop long a écrire mais quand ça prend 2 semaines pour avoir une nouvelle prise pour le modem Internet ...........,1
292118,24-NOV-11,03-NOV-11,Tracy,,en,70.26.7.177,kach1@sympatico.ca,13856922,000000120996369,1,1,had to repeat all info to another 3rd world call centere. All we really needed was someone from Bellin Ontario or Ottawa to get off their fat behind.  It seems Bell is very good at resisting getting out from under the desk.  Is it fear? of what..providing good service!,1
292119,24-NOV-11,03-NOV-11,Sean,,en,70.26.7.177,kach1@sympatico.ca,13856924,000000121011476,1,1,Another overseas call. My wife (a high level laywere is livid and in tears) Bell's incompetence is driving us nurts.,1
292120,24-NOV-11,23-NOV-11,Manel,,fr,76.68.165.71,rsylvain@bell.net,14081634,000000121432849,5,1,rien,5
292121,24-NOV-11,03-NOV-11,Keith,,en,70.26.7.177,kach1@sympatico.ca,13856926,000000121009025,1,1,"Called in onother friend techie to work out Bell's incompetence. (20th off-shore call by now out of 2 from ontario)Finally got some stuff worked out and running... but chanels given by Bell don't work.  Now why did your Hamilton rep ;know that and our ottawa bell techie didn't..Oh ya Bell never getsoff their...",1
292122,24-NOV-11,22-NOV-11,Linda,,en,70.48.219.62,rwylde@sympatico.ca,14068300,000000121406970,4,3,,3
292123,24-NOV-11,23-NOV-11,Methil,,en,76.67.98.175,ken.vesey@sympatico.ca,14077662,000000121430009,4,4,,5
292124,24-NOV-11,22-NOV-11,Edwin,,en,174.92.33.18,gagnond@bell.net,14061054,000000121421796,,,"Hire employees from Canada rather than abroad. Keep the jobs in Canada, as we have employment needs here. ",
292125,24-NOV-11,23-NOV-11,Nelson,,en,70.51.222.210,harding11@sympatico.ca,14075894,000000121448230,3,3,"I am still getting the same message from Bell to complete my password, which I have done again and again and again this evening.  It was the same as yesterday that was supposed to have been resolved.  I am getting very tired of this.  Fix it.",2
292126,24-NOV-11,19-NOV-11,Walid,,fr,174.92.160.14,jeanmo56@sympatico.ca,14031236,000000121345933,5,4,,5
292127,24-NOV-11,19-NOV-11,Amine,,fr,174.92.160.14,jeanmo56@sympatico.ca,14031238,000000121348013,5,5,rien du tout..........c'etait vite fait et bien fait   merci,5
292128,24-NOV-11,23-NOV-11,Lucas,,en,65.93.207.241,luciegt@sympatico.ca,14078556,000000121443279,2,1,"Fix my problem, that should have been taking care of since 2007. My name on the account is not right, but my bill has the right name..so Bell gets they payment!!!
",
292129,24-NOV-11,23-NOV-11,Nas,,en,76.71.55.156,greenlay@sympatico.ca,14075706,000000121436688,5,5,no suggestions,5
292130,24-NOV-11,22-NOV-11,Khan,,en,70.26.119.130,haderj@sympatico.ca,14061722,000000121405751,5,5,Enhanced my services for free!,4
292131,24-NOV-11,23-NOV-11,Kat,,en,70.54.142.82,florist97@sympatico.ca,14074968,000000121431467,5,5,,5
292132,24-NOV-11,23-NOV-11,Saifuddin,,en,184.147.202.193,ramrani@sympatico.ca,14081048,000000121447128,5,5,,5
292133,24-NOV-11,23-NOV-11,Rajguru,,en,74.12.191.60,topbox@sympatico.ca,14083188,000000121442966,4,4,troubleshooting was amazing and thorough. agent was very pleasant and accomodating,5
292134,24-NOV-11,23-NOV-11,Mike,,fr,174.92.160.71,diane.laterreur@bell.net,14074122,000000121429094,5,5,rien,4
292135,24-NOV-11,23-NOV-11,Mhamed Chekib,,en,70.54.46.161,serge.rancourt@bell.net,14082048,000000121431233,5,5,,5
292136,24-NOV-11,23-NOV-11,Asra,,en,76.67.62.125,domnica@bell.net,14074304,000000121448220,5,5,,5
292137,24-NOV-11,23-NOV-11,Oliver,,en,70.26.136.121,aub40@sympatico.ca,14071958,000000121428114,1,1,"when you tell a customer that a bell rep will call them, please make sure the rep actually calls them. Also, when you tell a customer that a tech will be comiong to your home at 10:00am, make sure the the tech knows so he does not show up at 2:00pm",3
292138,24-NOV-11,23-NOV-11,Saifuddin,,en,70.31.97.206,c.snofrills@sympatico.ca,14072744,000000121448229,4,2,,4
292139,24-NOV-11,23-NOV-11,Kelly,,en,70.53.209.83,girltalkgloria@sympatico.ca,14075522,000000121427633,5,5,be more forcoming to the recent breakage of the cable as to when things will be fix.,5
292140,25-NOV-11,17-NOV-11,Stephen,,en,65.94.10.44,caj.pang@sympatico.ca,14002832,000000121292847,5,5,,5
292141,25-NOV-11,24-NOV-11,Mukesh,,en,67.68.171.43,norm55@sympatico.ca,14092376,000000121449769,5,5,As always service was excellent.,5
292142,25-NOV-11,24-NOV-11,Omar,,en,64.228.89.176,nicolanne@sympatico.ca,14092302,000000121471604,5,5,"Nothing.  CS representative, Omar, was extremely polite and helpful.  I was very impressed.",5
292143,25-NOV-11,24-NOV-11,Sudheer,,en,174.92.107.179,andrewec@sympatico.ca,14084750,000000121451032,5,5,I can't think of anything at this time.,5
292144,25-NOV-11,24-NOV-11,Mohammed,,en,74.15.39.28,cautiouswilson@bell.net,14085870,000000121471110,5,5,,3
292145,25-NOV-11,24-NOV-11,Saifeddine,,fr,70.30.252.44,mohamedjelassi@sympatico.ca,14091984,000000121455962,5,5,,5
292146,25-NOV-11,24-NOV-11,Diaraye,,en,74.14.13.214,butler_36@sympatico.ca,14085686,000000121460649,3,,the girl told us the bill would be $52.47 so thats what we paid. Let hope we don't owe anything more on it.And we hope our internet will be $38.90 on the next bill.Then we will see how you did.,
292147,25-NOV-11,24-NOV-11,Hemavathi,,en,174.95.214.226,2.miles@sympatico.ca,14084002,000000121453510,4,4,nothing - Your representative was very respectful of my lack of computer knowledge and problems with my age and hearing.  Many thanks,5
292148,25-NOV-11,24-NOV-11,Srinivasan,,en,70.51.73.163,dale.andrews@sympatico.ca,14086442,000000121463475,5,5,Nothing that I can think of,5
292149,25-NOV-11,24-NOV-11,Rania,,fr,76.65.121.55,mprudhomme@bell.net,14092090,000000121450253,4,4,Cette personne parlait bien le francaiset comprenait bien bravo.,5
292150,23-NOV-11,22-NOV-11,Nelson,,en,70.81.142.105,idabbou@sympatico.ca,14062102,000000121422490,3,1,resolve the issue,2
290424,24-NOV-11,19-NOV-11,Ashfaq,,en,184.151.127.230,andrewm@bell.net,14027774,000000121352416,4,4,Integrate /Tie in your various customer data bases phone / internet/ satelite etc so your techs have a  better view into the whole customer account. Or take some of your best techs and  reate a group that can manage customers that have all your services. It would be a service level uplift. Thanks.,3
290425,24-NOV-11,17-NOV-11,Mohamed Aymen,,fr,70.30.170.12,jeboucher@sympatico.ca,14006498,000000121314182,1,1,Je voulais simplement savoir si le réseau internet éprouvait ou avait des difficulté de connectivité dans la journée. On n'a pas répondu à ma question et malgré toute sa bonne volonté le téléphoniste qui ne connaissait évidemment pas la technologie Mac a été incapable de me guider pour rétablir mon service,2
290426,24-NOV-11,23-NOV-11,Imen,,fr,76.64.108.184,renee.maurice@sympatico.ca,14081220,000000121430936,5,4,,4
290427,24-NOV-11,23-NOV-11,Chad,,en,216.191.153.194,woodley@sympatico.ca,14083754,000000121437078,1,1,"After reviewing our system, Chad recommended the replacement of our modem..then 10 minutes after Chad came to this conclusion, our internet was back up and running for some reason and we had to call Bell to get the new modem cancelled. This second call to Bell (to SIMPLY cancel the new modem) resulted in the transfer of our call to 4 (four)times to different supervisors. Ridiculous.  Secondly, we recently cancelled our homephone, which resulted in issues, for which I completed a very unsatisfactory survey (just like this one) and NEVER DID GET A RESPONSE TO THE CONCERNS I RAISED. Thinking very seriusly about moving our internet to Rogers, simply for better customer service",1
290428,24-NOV-11,23-NOV-11,Max,,en,184.144.104.206,larryfrankphoto@bell.net,14078070,000000121428742,5,5,Nothing. Max was great.,5
290429,24-NOV-11,23-NOV-11,Ridha,,fr,173.12.69.73,malenfantjoss@bell.net,14078788,000000121434996,5,5,,5
290430,24-NOV-11,22-NOV-11,Seifeddine,,fr,70.26.27.238,beaudry-vdb@sympatico.ca,14057948,000000121408838,5,5,,5
290431,24-NOV-11,22-NOV-11,Ali,,en,76.64.132.72,mhudson@sympatico.ca,14065572,000000121402793,4,4,,4
290432,24-NOV-11,22-NOV-11,Med Hedi,,fr,174.92.217.106,sharro@bell.net,14068812,000000121413366,5,5,,5
290433,24-NOV-11,23-NOV-11,Med Ali,,fr,70.52.73.49,gisle.prvost@sympatico.ca,14075528,000000121439865,3,1,être capable de régler mon problème! Mais par contre je sais que le conseiller a transféré ma requête au service technique et maintenant je dois attendre de voir ce qu'eux sont capables de faire...,3
290434,24-NOV-11,21-NOV-11,Sai,,en,69.158.52.192,k.campbell.2@sympatico.ca,14050024,000000121372370,4,4,,4
290435,24-NOV-11,23-NOV-11,Divya,,en,174.94.38.248,alfred.marinelli@sympatico.ca,14071486,000000121446768,5,5,Not a thing.,5
290436,24-NOV-11,23-NOV-11,Edgardo,,en,70.54.18.63,reneedye@sympatico.ca,14081230,000000121429520,5,5,Service was excellent!,5
290437,24-NOV-11,30-AUG-11,Med Wacef,,fr,69.156.122.238,camillebeauchesne@bell.net,13058249,000000119542892,5,5,,5
290438,24-NOV-11,22-NOV-11,Khan,,en,70.50.109.109,brhmpl@sympatico.ca,14058388,000000121422606,5,5,Nothing. Everything was handled very well.,5
290439,24-NOV-11,22-NOV-11,Daniel,,en,184.147.132.212,sjlavoie@sympatico.ca,14054898,000000121396894,2,1,Fix the problem. ,2
290440,24-NOV-11,15-NOV-11,Kevin,,en,70.31.13.224,schow55@sympatico.ca,13986448,000000121256400,5,5,,5
290441,24-NOV-11,23-NOV-11,Mary ruksana,,en,67.68.212.226,johnmce@sympatico.ca,14077182,000000121434576,5,4,,5
290442,24-NOV-11,23-NOV-11,Frank,,en,184.145.75.165,brightgem@sympatico.ca,14072628,000000121443448,2,4,He said he had to click over and talk with someone else and asked me to stay on the line and then never came back. I waited for over 20 min so I just hung up. ,3
290443,24-NOV-11,19-NOV-11,Armando,,en,70.48.3.154,mj.williams@sympatico.ca,14033192,000000121351006,5,4,I received a new modum as promised very quickly however I had to call bell on Tuesday when it arrived and had a very bad experience with that technition.  He totally confused me - told me my computer was faulty -changed my configuration system and the only reason why my modum did not work was that the new pass word was not installed and also he could not understand how I got on the internet from my desktop.  Unbelieveable.,2
290444,24-NOV-11,23-NOV-11,Rajesh,,en,70.53.209.208,cw.faulconbridge@sympatico.ca,14073566,000000121425659,1,1,get rid of the Windows Live page..it is such a nuisance.....everytime I want to get on the computer there is that page asking me ot sign in and give my password...this can happens 5-7 times a day as I use my computer.....what a waste of my time...am not oimpressed with is at all...,2
290445,24-NOV-11,22-NOV-11,Houssemeddine,,fr,69.157.182.251,forest.ric@sympatico.ca,14060828,000000121401467,3,4,Le problème est résolu pour un certain temps mais il revient assez souvent et je suis obligé de vous contacter a nouveau.J'aimerais que vous puissiez le résoudre pour de bon.Merci,2
290446,24-NOV-11,23-NOV-11,Rifa,,fr,76.67.190.58,johanne.roger3@sympatico.ca,14077128,000000121433892,1,,"PREMIÈREMENT QUE JE N'AIT PAS À FAIRE ECT APPEL PUISQUE TOUT SEMBLAIT AVOIR ÉTÉ RÉSOLU EN DÉDUT NOV CE QUI EFFECTIVEMENT N'ÉTAIT PAS LE CAS.VOS REPRÉSENTANTS S'AJUSTENT MAIS SE DISENT ET SE DÉDISENT CONSTAMMENT .À CHAQUE FOIS QU'ON LEUR PARLE,ON PERD DE PLUS EN PLUS CONFIANCE EN BELL",1
290447,24-NOV-11,23-NOV-11,Nagender,,en,184.148.189.8,marcia.kitching@sympatico.ca,14078876,000000121446431,5,4,,5
290448,24-NOV-11,21-NOV-11,Jonathan,,en,76.64.239.229,pkellykilbranish@sympatico.ca,14053294,000000121383661,5,5,"RE: 120312125 CONFIRMATION NUMBER
WAS EXPLAINED AS A $32.99 PACKAGE NOT A 
$47.95.......THEN CONFIRMATION NUMBER
120773360 ADJUSTED IT BACK TO BASICS....THEN CURRENT BILL CHARGED
$25.00 FOR DOWNGRADE ADMINISTRATION FEE.
I BELIEVE THE MATTER HAS BEEN SOLVED.",4
290449,25-NOV-11,24-NOV-11,Khaoula,,fr,74.15.137.53,jcprunier@sympatico.ca,14089178,000000121453938,5,5,,5
290450,25-NOV-11,23-NOV-11,Wayne,,en,64.228.209.112,zeghouanes@bell.net,14083940,000000121435081,5,5,The customer care representative is very professional and caring,4
290451,25-NOV-11,23-NOV-11,Kevin,,en,64.228.209.112,zeghouanes@bell.net,14083942,000000121434561,5,5,,4
290452,25-NOV-11,10-OCT-11,Salvador,,en,74.15.119.133,pierre.mazloumian@sympatico.ca,13570988,000000120457212,5,5,,5
290453,25-NOV-11,24-NOV-11,Linda,,en,70.29.122.92,lynlou@sympatico.ca,14090978,000000121459116,5,5,Nothing,5
290454,26-NOV-11,25-NOV-11,Roshan,,en,97.96.116.202,chmn.mo@sympatico.ca,14098180,000000121490299,2,2,We talked to 2 different reps for what we thought was a simple request.Had communication difficulties     eventually we used the on line chat & were rewarded with a totally different & much better solution I might recommend Bell but not the help line,
290455,26-NOV-11,25-NOV-11,Zohra,,fr,67.68.68.30,fam.dufresne@sympatico.ca,14099660,000000121473856,4,4,m'expliquer la nature des travaux qui se font dans l'arrière de ma cour et qui affecte la qualité du téléphone et de l'internet.,5
291001,25-NOV-11,24-NOV-11,Shirin,,en,208.76.75.5,michaelferguson@sympatico.ca,14091724,000000121466784,2,1,Still having internet commection problems after 2 months and several technicians being dispatched to the house to correct.  If this happens again then I will be cancelling all services with Bell (internet and cell phones).  I have already cancelled cable and home phone service.,1
291002,25-NOV-11,19-NOV-11,Radhika,,en,174.89.195.187,keir.guindon@sympatico.ca,14031816,000000121351115,4,4,It woiuld be helpful if you had representatives who spoke more clearly and had a better handle on their English.,4
291003,26-NOV-11,25-NOV-11,Jose,,en,184.147.177.32,alangreen@sympatico.ca,14096602,000000121485566,1,3,Alistair should have read the initial request. As a result we spent almost an hour going in a circle reaching a conclusion that I knew. If he had paid more attention at the start the things had had me do would not have been necessary. This was very frustrating.The solution eventually took less than 15 minutes!!,3
291004,26-NOV-11,25-NOV-11,Ayoub,,fr,70.52.84.67,Danielest@bell.net,14096088,000000121478715,5,5,avoir un installateur plus adéquat.  Il était très gentil mais peu brillant ce qui fait qu'il n'a pas trouvé le câble qui entrait dans la maison et en a fait rentré un autre ce qui a fait du câblage en évidence dans une résidence toute rénovée alors que toute la maison avait été filée durant les rénovations...  Pas très joli le câble gris de Bell dans une pièce toute blanche!  Je souhaiterais que Bell viennent refaire le branchement en utilisant les câbles existants.,4
291005,26-NOV-11,25-NOV-11,Mohamed,,fr,70.31.210.100,denyse.paquin@sympatico.ca,14098976,000000121484980,5,5,"Rien, tout était parfait!

Mohamed connait son travail.
---------------------------",5
291006,26-NOV-11,25-NOV-11,Noureddine,,fr,70.52.96.230,marie-paule.hbert@sympatico.ca,14103490,000000121479019,5,5,"Pour la facture j'ai été très satisfaite  la dame tres gentille 

Le technicien a eu plus de misère et a mêlé tous mes messages ",4
291007,26-NOV-11,25-NOV-11,Mohamed,,fr,174.93.201.164,rtyu@sympatico.ca,14105990,000000121481141,3,3,manque d'information lors de  l'installation pour la télé et des récepteurs.,3
291008,26-NOV-11,26-NOV-11,Philip,,en,64.231.55.82,thebrowns@sympatico.ca,14107208,000000121496137,3,4,,3
291009,26-NOV-11,25-NOV-11,Jason,,fr,70.55.167.102,baie.james@sympatico.ca,14097230,000000121485023,4,4,"Lorsque la facture est modifiee, et que
le prix des services est augmente,
S.V.P. mettre une note explicative
sur le compte.
",4
291010,26-NOV-11,25-NOV-11,Marie,,fr,70.26.211.220,yves.beaupre@sympatico.ca,14108034,000000121484945,5,5,,4
291011,26-NOV-11,25-NOV-11,Aymen,,fr,69.159.154.215,rocsy@sympatico.ca,14105786,000000121485902,4,4,pour cet evenement je crois qu'il n'y avait rien de plus a faire,4
291012,26-NOV-11,19-NOV-11,Sajid,,en,50.101.36.67,howieslink@sympatico.ca,14030808,000000121347455,4,4,,4
291013,26-NOV-11,25-NOV-11,Mark,,en,64.231.212.200,gbardwell000@sympatico.ca,14100100,000000121483926,4,4,Improve the sound quality. I have excellant hearing. But I found it frustating to ask for repeats on information.,3
291014,26-NOV-11,25-NOV-11,Padala,,en,67.70.197.14,msanel@sympatico.ca,14104352,000000121477848,5,5,"110% this time
previously I had long waits and was passed around a few times, but the last tech support guy that assisted me was great
Thanks",5
291015,26-NOV-11,25-NOV-11,Gopinath,,en,64.231.182.28,ejlaframboise@sympatico.ca,14099464,000000121484091,3,3,I wasn't able to totally understand your representative.,2
291016,26-NOV-11,25-NOV-11,Karla,,en,76.70.69.181,sarah069@sympatico.ca,14106212,000000121482446,5,5,,5
291017,26-NOV-11,03-APR-09,Aymen,,fr,69.159.91.113,denise9889@sympatico.ca,5668583,000000097659062,3,,,
291018,26-NOV-11,24-NOV-11,Fatiha,,fr,184.160.185.123,deslauriersj@sympatico.ca,14086818,000000121450127,3,4,"Fatiha a résolu mon problème mais si Alix avait fait les correctifs nécessaires comme il était supposé au début d'octobre 2011, je n'aurait pas été obligé de perdre du temps pour régler ce problème une deuxième fois. Par contre, Fatiha a été très courtoise et a effectué les correctifs sur le champs.",3
291019,26-NOV-11,25-NOV-11,Mohamed Nidhal,,fr,174.89.214.176,andre.petel@sympatico.ca,14096834,000000121477903,5,4,,4
291020,26-NOV-11,24-NOV-11,Jose,,en,70.31.17.196,fred.duligal@sympatico.ca,14087818,000000121470086,5,5,,5
291021,26-NOV-11,25-NOV-11,Juan,,en,64.231.150.29,dent.harrison@sympatico.ca,14098974,000000121477425,4,4,canadian english,4
291022,26-NOV-11,25-NOV-11,Khalil,,fr,70.55.177.31,francinetrepanier@sympatico.ca,14099896,000000121474400,4,5,,4
291023,26-NOV-11,18-NOV-11,Wissem,,fr,69.156.64.56,lysedeschenestremblay@sympatico.ca,14021430,000000121318804,3,3,"le but de mon appel était des frais de $140. qui m'étaient chargés sans que je sois informée au préalable lors de mon précédent appel pour modifier la rapidité de internet que je trouvais trop lent tout ce qu'on m'avait alors dit était que je serais dorénavant à $40. p.m. au lieu de $30. (vous pouvez vérifier conversation téléphonique du 16 sept.2011 ) donc on m'a réduit de $75. pour retourner le modem ce que j'ai fait, toutefois il me reste tout de même des frais très élevés et que si j'avais su au préalable j'aurais transferé avec Vidéotron pour une rapidité plus élevée et sans aucun frais, de plus il avait été convenu que j'aurais l'installation d'un anti-virus gratuitement et voilà que mon ordi est trop faible..... tout cela est très décevant.",2
291024,26-NOV-11,22-NOV-11,Gabin,,en,76.64.208.111,jayare16@sympatico.ca,14062528,000000121419180,5,5,,4
291025,26-NOV-11,25-NOV-11,Naveed,,en,70.51.216.178,palton@sympatico.ca,14104788,000000121494962,5,5,"He did a very good job, no recommendations needed last night.",3
291026,26-NOV-11,25-NOV-11,Noureddine,,fr,67.68.217.45,daniel.bilodeau@bell.net,14098678,000000121489582,2,3,delai attente trop long  au telephone pour me faire dire que sais eu qui avais un probleme et seras regler d ici 72 heures,3
291027,26-NOV-11,25-NOV-11,Kayla,,en,184.144.39.20,lucie-boxer@sympatico.ca,14103100,000000121487443,5,5,,5
291028,26-NOV-11,25-NOV-11,Nizar,,fr,67.71.118.139,picolo257@sympatico.ca,14105116,000000121492643,5,5,    tout a été fait pour le mieux.,5
291029,26-NOV-11,25-NOV-11,Mohamed Ahmed,,fr,65.93.129.110,mleduc6@sympatico.ca,14104182,000000121484958,3,4,"J'ai eu de la difficulté à comprendre son accent, malheureusement il a fallu que je le fasse répéter à l'occasion, rien de grave, mais tout de même un petit malaise.",3
291030,26-NOV-11,22-NOV-11,Troy,,en,70.31.81.38,defox@bell.net,14059788,000000121419181,5,5,"When you are given a promotion for a year, the price should stay at that price. In the past, every few months a dollar or more keeps being added to the bill.",4
291031,26-NOV-11,25-NOV-11,Amel,,fr,76.64.249.3,cybelle1@sympatico.ca,14098562,000000121479201,3,4,cest simplement une erreur je crois,5
291032,23-NOV-11,22-NOV-11,Karishma,,en,65.95.91.153,jamesjima4@sympatico.ca,14062442,000000121422426,4,5,I liked the person who I tallked wirh as she took control of my computer to set up my mail.  Iwas pleased with speed and coutesy ,5
291557,23-NOV-11,22-NOV-11,Rym,,fr,184.144.222.253,muguette.campeau@sympatico.ca,14066092,000000121400580,5,5,"Rien, la jeune fille a été patiente et très gentille",5
291558,25-NOV-11,24-NOV-11,Philip,,en,69.156.93.94,lsivy@sympatico.ca,14090872,000000121460047,5,5,,5
291559,25-NOV-11,24-NOV-11,Med Ramzi,,fr,70.30.211.130,helene033@sympatico.ca,14088618,000000121466520,5,5,rien,5
291560,25-NOV-11,24-NOV-11,Stephen,,en,76.70.43.133,rochakat@sympatico.ca,14093636,000000121459072,4,3,,5
291561,25-NOV-11,24-NOV-11,Maimouna,,en,70.51.221.145,david.kish@sympatico.ca,14086600,000000121455658,4,4,,4
291562,25-NOV-11,24-NOV-11,Med Hedi,,fr,142.213.178.23,taharrahali@sympatico.ca,14094920,000000121464244,5,5,,5
291563,25-NOV-11,24-NOV-11,Teri,,en,174.95.87.27,crodkin@bell.net,14086342,000000121468404,4,4,I've been overpaying each month and could have been saving significantly if I was just moved to the higher level plan 2 months back.   The agent was only able to give me a $40 refund (policy) but it should have been higher.  The agents need more latitude to make these situations right. ,5
291564,25-NOV-11,24-NOV-11,Michael,,en,207.164.79.15,s.wristen@sympatico.ca,14093930,000000121471256,5,3,"Train your reps bettter to not talk over customers and also to be giving out same info ..I spoke with 5 people ! the 4th person and I got disconnected 
Finally I received the senior support person Keith and he was excellent",3
291565,25-NOV-11,22-NOV-11,Darlene,,en,69.158.65.81,albro@sympatico.ca,14057136,000000121402897,4,4,Reduce wait times on calls,4
291566,25-NOV-11,24-NOV-11,Hugo,,en,184.147.36.176,e.meikle832@sympatico.ca,14087174,000000121457707,5,5,Hire more people like Hugo.,5
291567,25-NOV-11,24-NOV-11,Karen,,en,76.69.65.171,walter.hudson@sympatico.ca,14095636,000000121465014,5,5,,5
291568,25-NOV-11,23-NOV-11,Armando,,en,70.30.29.46,mcwaters78@sympatico.ca,14079275,000000121429379,4,4,"I had great difficulty understanding the man on the phone, his accent was so strong that I almost asked for someone who spoke better English
",4
291569,25-NOV-11,24-NOV-11,Radhika,,en,76.64.3.110,blrpelaia@sympatico.ca,14085430,000000121451912,5,4,,5
291570,25-NOV-11,24-NOV-11,Nabiha,,en,76.68.152.174,wbgloballogistics@sympatico.ca,14095670,000000121456529,5,2,,4
291571,25-NOV-11,24-NOV-11,Chelsey,,en,70.27.69.62,dave_rogers@sympatico.ca,14086578,000000121462175,4,5,Get Fibe TV in Burlington area,5
291572,25-NOV-11,24-NOV-11,Nizar,,fr,69.159.133.17,claudedius@sympatico.ca,14086198,000000121451470,5,4,tout était ok,5
291573,25-NOV-11,25-NOV-11,Mohamed Abdelkader,,fr,67.68.199.127,cazamaria@bell.net,14085876,000000121472597,4,5,venir passer une heure avec moi pour me reveiller....une jock.....vous avez tout fait et jesuis revenu svec sympatico en  page 1.ce matin ...tout est beau merci 1000 fois.,5
291574,25-NOV-11,24-NOV-11,Hakim,,fr,67.70.86.196,jeamb@sympatico.ca,14089208,000000121469688,5,5,"Rien- C'est le meilleur agent que j'ai eu à date avec Bell; professionnel, consciencieux,chaleureux et surtout très compétent. Enfin mes problèmes ont été résolus. Gros merci",5
291575,25-NOV-11,24-NOV-11,Pamela,,en,70.31.78.90,timothy.riordan@sympatico.ca,14095184,000000121456816,3,4,,4
291576,25-NOV-11,20-NOV-11,Anne,,en,74.15.108.229,p.cropper@sympatico.ca,14041370,000000121363560,5,5,Nothing,3
291577,25-NOV-11,23-NOV-11,Harathi,,en,174.89.28.244,w.ridgway@sympatico.ca,14083554,000000121427385,4,4,I had difficulty understanding - talking to a Canadian would be nice!,5
291578,25-NOV-11,24-NOV-11,Rym,,fr,174.95.122.229,g_desbiens@sympatico.ca,14087906,000000121454661,5,5,rien  de plus,5
291579,25-NOV-11,24-NOV-11,Jean-Philippe,,fr,174.89.226.167,claude_Jocelyne@bell.net,14086194,000000121462130,4,4,,4
291580,25-NOV-11,24-NOV-11,Yves,,en,174.88.35.221,khatri_8@sympatico.ca,14090148,000000121456280,5,5,You did already.,5
291581,25-NOV-11,24-NOV-11,Marvin,,en,76.65.35.52,djesso@bell.net,14086928,000000121469320,5,5,i just found Marvin to talk low,4
291582,25-NOV-11,24-NOV-11,Rachel,,en,67.70.155.75,berryco@sympatico.ca,14085294,000000121450720,3,1,The customer rep. tried to transfer me to another rep. and was unable to do so as there was no answer for over 30 mins.,2
291583,25-NOV-11,24-NOV-11,Khalil,,fr,70.26.221.242,jboisvert006@sympatico.ca,14089152,000000121458630,5,2,Rien pour cet appel. Une personne sonnait à la porte et j'ai interrompe la conversation avec votr employé,5
291584,25-NOV-11,24-NOV-11,Pavan,,en,174.89.240.28,zolov@sympatico.ca,14095944,000000121452901,5,5,,3
291585,25-NOV-11,15-NOV-11,Christianne,,en,99.246.38.18,bdclarke@sympatico.ca,13977152,000000121255925,4,4,,4
291586,25-NOV-11,24-NOV-11,Med ahmed,,fr,184.144.161.87,riteal@sympatico.ca,14093514,000000121471698,4,5,,5
291587,25-NOV-11,24-NOV-11,David,,en,70.29.124.62,sylvia.cashmore@sympatico.ca,14094878,000000121462663,5,5,,5
291588,25-NOV-11,24-NOV-11,Christine,,en,174.94.50.64,ej.cab@sympatico.ca,14087272,000000121468177,5,5,,4
291589,25-NOV-11,23-NOV-11,Vijay,,en,70.48.229.195,dkpage1@bell.net,14074210,000000121446637,4,5,"You could have fixed it the first time. I had to call in twice. I also feel like sometimes the service people dont understand what the customer has gone through to get to the point of calling. The customers these days are a lot smarter than you would think and have completed some trouble shooting prior to calling. You ned to ask questions around ""what kind ogf trouble shooting have you done so far""? it may prevent the 50 min i was on the phone to get resolution.?",5
291590,25-NOV-11,19-NOV-11,Emely,,en,76.70.118.216,blnorthway@sympatico.ca,14028286,000000121350586,4,4,,5
291591,25-NOV-11,24-NOV-11,Zied,,fr,76.71.236.147,andr.dinelle@sympatico.ca,14084700,000000121472082,5,5,Impossible d'avoir plus de patience avec moi.,5
291592,25-NOV-11,24-NOV-11,Ajay,,en,184.144.155.188,geregan@sympatico.ca,14088134,000000121469790,4,4,,4
291593,25-NOV-11,24-NOV-11,Sofiene,,fr,174.89.189.202,josee.distasio@sympatico.ca,14089704,000000121462473,1,2,Oui,2
291594,25-NOV-11,21-NOV-11,Evan,,fr,69.157.85.144,cecilia.gagne@sympatico.ca,14045584,000000121373617,1,,"j'ai un forfait trois en un comme bien des gens en ont un (ou 4 en 1 etc.) et j'aurais aimé pouvoir VOIR à quelque part dans votre site le numéro 310-2355 pour régler mon problème.  C'est laborieux le chemin qu'on doit suivre pour enfin obtenir un début de réponse et là encore, il faut attendre - une communication qui aura duré près de 30 minutes et une bonne heure pour circuler sur le site afin d'obtenir ce fichu numéro.",
291595,25-NOV-11,24-NOV-11,Arbi,,fr,67.71.71.112,francoisbaril@bell.net,14087782,000000121460867,4,1,"le conseiller n'a pas les moyen de régler mon problème 
le système ne peut m'ouvrir de session il dit que je ne suis pas inscrit 
jessaie de m'inscrire mais le système me dit que je suis déjà inscrit
2 hr au téléphone 
pas fort le système.",
291596,25-NOV-11,24-NOV-11,Sumithra,,en,70.50.189.203,k.t@sympatico.ca,14089914,000000121449488,4,4,Reduce customer's wait time to speak to a representative when calling in.,4
291597,25-NOV-11,23-NOV-11,Aswathy,,en,76.67.4.32,mariadsilva22@bell.net,14078926,000000121447460,4,4,,5
291598,25-NOV-11,24-NOV-11,Dheeraj,,en,69.157.0.143,jim-austin@sympatico.ca,14089432,000000121457331,5,5,,5
292151,24-NOV-11,23-NOV-11,Nora,,en,204.237.35.62,sheila.gallagher@bell.net,14082176,000000121426007,5,5,Nothing. Nora was excellent - and very patient.,5
292152,24-NOV-11,23-NOV-11,Katherine,,en,70.27.182.135,rkmunro@sympatico.ca,14081356,000000121435411,5,5,,4
292153,24-NOV-11,23-NOV-11,Juan,,en,70.24.151.118,imorton@sympatico.ca,14076216,000000121434057,5,4,,5
292154,24-NOV-11,23-NOV-11,Sushil,,en,70.31.52.27,lynnhughes58@bell.net,14078634,000000121432921,5,3,Help with setting up email to my Blackberry cell phone.,4
292155,24-NOV-11,23-NOV-11,Ridha,,fr,70.49.60.131,aida.mirshak@sympatico.ca,14071346,000000121427019,5,5,"J'étais enchantée du service que j'ai reçue hier. Ridha, le représentant avec qui j'ai parlé, a traité ma demande avec rapidité, politesse et professionnalisme. Je ne puvais pas demander mieux.",5
292156,24-NOV-11,22-NOV-11,Nelly,,en,70.26.8.103,dianedenis43@sympatico.ca,14059924,000000121406046,3,2,"The first person I spoke to help quite a bit, but could not resolve the problem. I was told a Supervisor would call me and asked when it would be most convenient.  I told him that I would be out and after 9 p.m. if possible. The call came shortly after 6 p.m. (my husband informed her that I would not be home before 9 p.m.) I called back on Sunday and have still not heard from a Supervisor to clear up (what was a problem). I called again at the begining of the week and spoke with another representative, who cleared up my problem.  She was most efficient.   ",3
292157,24-NOV-11,23-NOV-11,Ali,,en,64.228.137.47,patricia.bland@sympatico.ca,14080494,000000121446013,5,5,I have NO issues with this call I would change .. ,5
292158,24-NOV-11,22-NOV-11,Ana,,en,70.24.177.254,valdiskalacis@sympatico.ca,14070114,000000121405245,2,3,,3
292159,24-NOV-11,22-NOV-11,Mir,,en,174.95.216.220,sjdutton@sympatico.ca,14068930,000000121399495,4,4,Decrease waiting time,5
292160,24-NOV-11,23-NOV-11,June,,en,70.30.30.154,jerry.mitrovich@sympatico.ca,14076802,000000121428208,5,5,This was a second step to a previous call when the CCR waived the one time modem charge. It was inappropriate to have me call back when the matter could have been handled on the initial call.A waste of both your and my time.,4
292161,24-NOV-11,19-NOV-11,Kanni,,en,74.15.54.52,jkoenig@sympatico.ca,14031378,000000121356109,5,4,You did all that was required promptly.  I don't see how it could have been better.,5
292162,24-NOV-11,22-NOV-11,Ahmed,,fr,184.145.150.76,gerardlamont@sympatico.ca,14061250,000000121422788,4,1,En rétrospective le problème ne relevait pas de Bell,4
292163,25-NOV-11,24-NOV-11,Carolina,,en,70.26.158.122,ippolito@sympatico.ca,14088898,000000121452503,2,1,Email downloading over and over again,1
292164,26-NOV-11,24-NOV-11,Eric,,en,174.91.111.216,s.pope@sympatico.ca,14093924,000000121466085,5,5,,5
292165,26-NOV-11,24-NOV-11,Geetha,,en,174.91.111.216,s.pope@sympatico.ca,14093926,000000121458755,5,5,,5
292166,26-NOV-11,24-NOV-11,Madhu,,fr,70.48.142.134,garry.w@sympatico.ca,14087984,000000121456744,4,4,Rien en particulier ... Merci!,5
292167,26-NOV-11,25-NOV-11,Sofiene,,fr,70.48.17.29,andre124@sympatico.ca,14096844,000000121494116,4,5,,5
292168,26-NOV-11,25-NOV-11,Eric,,en,65.93.87.19,bradbarton@sympatico.ca,14097674,000000121478009,4,3,Bell should have a system that alerts users to their usage without us having to check daily!,3
292169,26-NOV-11,25-NOV-11,Chad,,fr,67.71.76.77,francine.grimard@sympatico.ca,14099886,000000121474309,5,4,Pour l'instant je n'arrive pas à lire mes message sans allez sur actualisé au haut de la page...y a t-il une correction qui pourrait être faite...???  Merci beaucoup....,5
292170,26-NOV-11,25-NOV-11,Nizar,,fr,67.68.197.67,msavard_11@sympatico.ca,14104354,000000121489816,3,4,"Le temps d'attente a été très long!!
C'est anormal!!!!",
292171,26-NOV-11,25-NOV-11,Houcem,,fr,67.68.56.54,amusic@sympatico.ca,14096804,000000121487726,4,5,,4
292172,26-NOV-11,25-NOV-11,Nizar,,fr,67.68.56.54,amusic@sympatico.ca,14096806,000000121491090,5,5,,4
292173,26-NOV-11,25-NOV-11,Maria,,en,69.159.60.32,ed.perl@sympatico.ca,14099406,000000121490308,2,2,be a little more concerned,3
292174,26-NOV-11,25-NOV-11,Nikitha,,en,69.159.84.81,hamartin@bell.net,14100650,000000121477086,5,4,Nothing,5
292175,26-NOV-11,25-NOV-11,Natalia,,fr,174.91.242.77,a.landry@sympatico.ca,14096336,000000121474751,5,5,,5
292176,26-NOV-11,25-NOV-11,Lukasz,,fr,184.145.168.157,richard.bales@bell.net,14105592,000000121490616,5,4,rien de plus,5
292177,26-NOV-11,25-NOV-11,David,,en,64.231.1.81,bill.truelove@sympatico.ca,14097484,000000121484050,4,4,"Stop playing loud music on the line while one is asked to wait for a minute!
Experienced on 2 separate occasions on Nov. 25th. most annoying.",4
292178,26-NOV-11,25-NOV-11,Natalia,,en,174.88.35.15,stephenlee047@sympatico.ca,14106802,000000121476084,5,5,,5
292179,26-NOV-11,25-NOV-11,Ameer,,en,76.68.188.84,kermaroy@sympatico.ca,14102356,000000121475723,5,5, The rep .. Ms Sulnchand was a very nice and patient person .. she solved the problem and guided me through all the stepts ,4
292180,26-NOV-11,25-NOV-11,Atoiya,,en,174.92.101.9,wstsw@sympatico.ca,14107906,000000121479759,4,4,,5
292181,26-NOV-11,25-NOV-11,Leni,,en,67.70.117.113,r.k.coutts_umstead@sympatico.ca,14105316,000000121475595,5,5,,5
292182,26-NOV-11,25-NOV-11,Edwin,,en,65.93.71.143,ibhenderson@sympatico.ca,14100974,000000121474425,5,5,,5
292183,26-NOV-11,25-NOV-11,Robert,,fr,76.67.166.211,violet.paul@sympatico.ca,14107650,000000121487499,5,4,,5
292184,26-NOV-11,25-NOV-11,Arthur,,en,65.93.17.17,just4jagt@sympatico.ca,14102128,000000121475246,5,3,nothing,5
292185,26-NOV-11,25-NOV-11,Gunson,,en,70.26.97.236,shiela.carter@sympatico.ca,14106456,000000121477090,5,5,,5
292186,26-NOV-11,25-NOV-11,Brahim,,fr,70.48.223.166,remoreal@sympatico.ca,14105522,000000121494661,5,5,"rien de mieux tout à été excellent une oreille  et une patience de la personne qui m'as repondu et le problème resolut 
 merci",5
292187,26-NOV-11,25-NOV-11,Loyda,,en,70.55.51.61,Chippers@bell.net,14096068,000000121474394,5,5,,5
292188,26-NOV-11,25-NOV-11,Cesar,,en,70.27.78.39,peter.falco@sympatico.ca,14105034,000000121495580,5,5,,5
292189,26-NOV-11,08-OCT-11,Satish,,en,174.89.63.155,ja.may@sympatico.ca,13554838,000000120436020,5,5,,4
292190,26-NOV-11,25-NOV-11,Sylvie,,fr,70.55.115.98,gerard.filion@sympatico.ca,14100202,000000121476626,5,5,,5
292191,26-NOV-11,25-NOV-11,Aprajit,,en,76.68.50.80,magister@sympatico.ca,14103264,000000121495484,4,4,,5
292192,26-NOV-11,25-NOV-11,Carlos,,en,174.95.213.136,joe.jordan@sympatico.ca,14101818,000000121474473,4,5,,4
292193,26-NOV-11,25-NOV-11,Divya,,en,76.67.95.196,maricapotrebic@sympatico.ca,14103474,000000121495331,5,5,,4
292194,26-NOV-11,06-NOV-11,Zulfiquar,,en,174.94.48.96,stevereal@bell.net,13891178,000000121062066,1,1,Please stop throttling back my download speed.,1
292195,26-NOV-11,25-NOV-11,Ameer,,en,76.64.231.185,tmanbear@sympatico.ca,14107326,000000121473942,5,5,,3
292196,26-NOV-11,25-NOV-11,Moez,,fr,74.12.231.121,henrides@sympatico.ca,14100766,000000121476757,3,4,Rien,4
290456,26-NOV-11,25-NOV-11,Vijayashanti,,en,70.48.59.30,joy.blanchard@bell.net,14101966,000000121474248,1,1,Fix the problem. Every month we have to call to have our internet service restored as it goes down as our account is mixed up with another user. We have to spend 1-2 hours on the phone with the rep to solve the problem. We both work from home so this is detrimental to our jobs whenever the internet goes down.,2
290457,26-NOV-11,24-NOV-11,Madhu,,en,70.53.196.76,devy99@sympatico.ca,14086838,000000121460044,5,5,,4
290458,26-NOV-11,25-NOV-11,Kevin,,en,70.27.67.186,binns@sympatico.ca,14097498,000000121483995,3,3,"Had a similar experience last month (involving a charge to move service from home to cottage where I take the modem - no technician required) which should have been corrected for this month (myself relocating the modem back  home) and not required another
 call.",4
290459,26-NOV-11,25-NOV-11,Mike,,fr,76.65.65.52,martinparis@sympatico.ca,14103650,000000121493013,3,4,,4
290460,26-NOV-11,25-NOV-11,Romy,,en,70.54.80.146,brussell@sympatico.ca,14097744,000000121492530,5,5,,3
290461,26-NOV-11,25-NOV-11,Jordan,,en,67.70.161.205,r-mitch3@sympatico.ca,14105304,000000121485260,5,5,Thanks for the excellent service. The person I spoke with was very helpful.,5
290462,26-NOV-11,24-NOV-11,Nikitha,,en,208.65.73.108,martinsl@sympatico.ca,14091406,000000121451780,1,2,Avoid insulting customers,3
290463,26-NOV-11,25-NOV-11,Mary ruksana,,en,64.229.26.95,vickim9@sympatico.ca,14107618,000000121477147,2,2,solved my problem without causing another one,3
290464,26-NOV-11,25-NOV-11,Hela,,fr,69.159.181.75,perreaultjack@bell.net,14105020,000000121472963,2,3,de la chaleur et sentiment de votre centre de service qui est a l'autre bout du monde. svp apprenez leur comment on parle ici nos expressions et notre culture.,5
290465,26-NOV-11,25-NOV-11,Tejaswvi,,en,64.228.89.125,b.s.waldron@sympatico.ca,14097184,000000121473368,5,4,,4
290466,26-NOV-11,25-NOV-11,Sondes,,fr,70.29.170.75,martin.philibert@sympatico.ca,14103636,000000121475395,5,5,"Éviter d'augmenter les montants de chancun des services sans en avoir aviser préalablement le client. Ça fait plusieurs fois que ça arrive et c'est franchement pas cool. Au moins cette fois-ci je ne me suis pas fait répondre payer votre facture et le tout sera rectifier dans la prochaine. Je paie toujours la somme due à la réception du courriel et je trouve vraiment déplorable de devoir téléphoner et perdre mon temps précieux pour rectifier les erreurs de vos employer. Pour ce qui est des 2 personnnes auxquelles j'ai parlé en date du 22 novembre 2011 à 18:52, leur service a été excellent. Bien à vous!

Martin Philibert
3970 rue de Rouen #5
Montréal (Québec) H1W 1N3
514 252-8806",4
290467,26-NOV-11,25-NOV-11,Sayeeduddin,,en,69.156.88.172,basturch@sympatico.ca,14097292,000000121473585,2,1,internet keeps cutting out. still does.,3
290468,26-NOV-11,25-NOV-11,Aroua,,fr,67.70.103.33,jalavoie@sympatico.ca,14101196,000000121475647,1,1,Résoudre mon problème.Je n'ai pas d'alternative autre que Bell...à Petite rivière st françois.,1
290469,26-NOV-11,20-NOV-11,Johanna,,en,64.231.43.229,stonnie.wilson@sympatico.ca,14042768,000000121364244,5,5,There was not anything you could have done to improve my experience.,4
290470,26-NOV-11,25-NOV-11,Sarah,,en,70.26.41.153,chrisandpete@sympatico.ca,14098224,000000121493504,4,5,,4
290471,26-NOV-11,25-NOV-11,Stephen,,en,67.70.69.81,juanita.seale@sympatico.ca,14102058,000000121481508,5,5,"Nothing.  The service was curteous and both gentlemen were very patient and knowlegable, ",5
290472,26-NOV-11,25-NOV-11,Kaouther,,en,70.48.117.178,zanbaka@sympatico.ca,14108074,000000121494696,4,4,No comments,4
290473,26-NOV-11,25-NOV-11,Dilip,,en,65.93.109.125,KENMBBLACK@sympatico.ca,14096178,000000121475375,5,3,Don't know much about computers ... so hope this makes sense. Apparently couldn't receive emails because the inbox of the server was full even though my computer inbox and delete file was empty. Took it in for service ... without my password ... thus the phone call. I was given the impression that once I deleted emails the server no longer kept them ... but there were over 8000 old emails still saved in the server and that was why I could no longer receive emails. Will this continue to happen? I was told it was a Bell server problem. Is that true? ,3
290474,26-NOV-11,25-NOV-11,Jean,,en,184.144.59.65,rch92@sympatico.ca,14105464,000000121479259,5,5,,5
290475,26-NOV-11,25-NOV-11,Cecilia,,en,184.144.10.164,tom040@sympatico.ca,14107344,000000121494215,5,5,,3
290476,26-NOV-11,25-NOV-11,Alicia,,en,174.92.67.181,lcorzine@sympatico.ca,14102720,000000121479231,5,5,"Put the information about upcoming price changes for internet service in the ""important messages"" section so that I don't have to search through the online bill",5
290477,26-NOV-11,25-NOV-11,Liz,,en,65.92.65.123,makettle@bell.net,14103286,000000121482780,5,5,"It was a pleasure to talk to Liz, she was so kind and understanding and patient when I spoke to her, and resolved my inquiry. She is very good at her job.  Thankyou.  M. Smith.",5
290478,26-NOV-11,25-NOV-11,Juliio,,en,184.144.45.246,roy.leigh@sympatico.ca,14105910,000000121494005,5,5,,5
290479,26-NOV-11,25-NOV-11,Sana,,fr,70.55.115.62,laumer@bell.net,14102658,000000121478400,5,5,?  ?  ?,5
290480,26-NOV-11,25-NOV-11,Seshadri,,en,65.95.185.229,fn.xamin@sympatico.ca,14099832,000000121487450,5,4,,4
290481,26-NOV-11,25-NOV-11,Sharon,,en,67.70.80.198,gneedles@sympatico.ca,14100400,000000121477381,1,3,"I remained waiting for service for 48 hours. Customer service for seniors is abysmal.  I'm 93 and the experience was so devastating, I have been recovering since.  I hope never to have to ask for help again in my life.",1
290482,26-NOV-11,25-NOV-11,Seifallah,,fr,174.93.235.189,normand.lavoie@bell.net,14104624,000000121477477,3,4,"Éviter de m'envoyer un avis précisant qu'à compter du 1er janvier 2012, mon service internet résidentiel augmenterait de 2,00$ par mois, alors qu'en ce moment vous ne me fournissez même pas la qualité de performance auquel j'ai droit; ceci après avoir pris d'un commun accord une entente de service de 24 mois se terminant en août 2012. Je verrai en janvier ce que je fai avec mes services personnels et professionnels que je vous verse annuellement.",1
290483,26-NOV-11,21-NOV-11,Koussay,,fr,76.67.166.154,josee.franck@sympatico.ca,14049790,000000121392840,5,5,,5
290484,26-NOV-11,21-NOV-11,Kais,,fr,76.67.166.154,josee.franck@sympatico.ca,14049792,000000121395668,5,5,,5
290485,26-NOV-11,24-NOV-11,Jamila,,fr,70.24.197.245,hbrosseau@sympatico.ca,14088578,000000121456989,5,5,,5
290486,23-NOV-11,21-NOV-11,Med amine,,fr,70.49.74.213,bill.louise@sympatico.ca,14044992,000000121396340,4,5,,5
290487,25-NOV-11,19-NOV-11,Eduardo,,en,174.95.136.89,frankandjoan@bell.net,14030164,000000121355943,4,5,let pe0ple know when there are viruses about,4
290488,25-NOV-11,23-NOV-11,Nischal,,en,70.24.160.28,steve_valeriehull@bell.net,14082562,000000121428529,5,5,cant,5
291033,23-NOV-11,22-NOV-11,Juan Paolo,,en,70.49.158.211,robertas17@bell.net,14067956,000000121410268,5,5,Can't think of anything,4
291034,23-NOV-11,22-NOV-11,Nesrine,,fr,174.93.193.123,francois.lavoie3@sympatico.ca,14060882,000000121413403,2,2,"accepter de résoudre mon problème; elle accepter après que j'eu vraiment insister pour regarder mon compter et les modifications qu'il y avait eu voir: confirmation 121137033 qui me donnait un mois gratuit et un rabais de 30.00 par mois, si je demeurais client chez Bell.
Elle a regarder et m'a donner un mois gratuit seulement sur internet et seulement 10. de rabais sur internet, voir sa confirmation 413403 22 novembre.",1
291035,23-NOV-11,18-NOV-11,Arun,,en,174.92.89.76,miga007@sympatico.ca,14022372,000000121327593,5,4,,5
291036,23-NOV-11,18-NOV-11,Elizabeth,,en,70.26.39.202,michael.ingram2@sympatico.ca,14022284,000000121326737,5,5,,4
291037,23-NOV-11,22-NOV-11,Kanchana,,en,70.30.147.127,vladimiro17@sympatico.ca,14070292,000000121415733,3,4,I really am upset to be calling anywhere  other than Canada   can you not do anything about that,4
291038,23-NOV-11,17-NOV-11,Kanchumarthi,,en,184.151.63.205,m.felder@sympatico.ca,14008346,000000121313167,5,5,I did get the previous survey and this one mixed.   the earlier time I was dissatisfied with the representative however I did call back and was very pleased with the second rep,4
291039,23-NOV-11,20-NOV-11,Ashfaq,,en,184.145.114.91,george_laight@sympatico.ca,14030330,000000121356740,3,4,get me past first level support more quickly,4
291040,23-NOV-11,22-NOV-11,Mir,,en,74.14.88.236,miru2@sympatico.ca,14065794,000000121400445,5,4,Nothing. I was told the problem is on my computer.,4
291041,23-NOV-11,22-NOV-11,Ana,,en,184.148.8.163,leemy@sympatico.ca,14064214,000000121406961,5,5,"waiting time while ana is looking up
for something else,If there is background music or what ever to know
I am still connected.I was almost going to hang up thinking the lines disconnected. thank you",5
291042,25-NOV-11,19-NOV-11,Alvaro,,en,174.88.120.126,henry.schneider@sympatico.ca,14030734,000000121355446,5,5,,5
291043,25-NOV-11,24-NOV-11,Ritwik,,en,184.147.14.195,hillfred@sympatico.ca,14088682,000000121451025,5,5,No idea.,4
291044,25-NOV-11,23-NOV-11,Max,,en,184.148.180.75,ainsworthdr@bell.net,14071354,000000121427594,3,3,,4
291045,25-NOV-11,24-NOV-11,Nouha,,fr,76.71.176.85,lamontagne_8@sympatico.ca,14090394,000000121455117,5,4,"Il y a eu un problème technique; ma demande aura donc un suivi dans 72 heures, soit lundi le 28 novembre.  Espérant que le tout sera complété le 28.
Merci",5
291046,25-NOV-11,24-NOV-11,Karen,,en,184.146.170.118,david.gould2@sympatico.ca,14086596,000000121455805,5,5,Service was great. Thank you.,5
291047,25-NOV-11,24-NOV-11,Andrea,,en,70.31.13.10,gnp416@bell.net,14088286,000000121451860,5,5,,5
291048,25-NOV-11,24-NOV-11,Zishan,,en,65.92.196.236,mmconsulting@bell.net,14091946,000000121461819,3,4,"Required 3 Bell reps to resolve simple problem.  Started with online chat method; Indian rep did not understand and could not communicate via phone; 2nd phone rep said to escalate to supervisor; finally 3rd rep Zishan resolved by phone- overall very poor system.  Would expect a communications company to recognize this failure but persists, only because Bell has monopoly.",1
291049,25-NOV-11,24-NOV-11,Alexander,,en,74.14.197.11,johnd.geggie@sympatico.ca,14089642,000000121456854,2,1,"the problem was with the modem...it kept failing, I requested a new modem and he refused, saying the one I had was fine. We spent a long time trying to get it to work...it finally did but one hour after the call was done, it stopped working, as I had explained to him

also, his manner is condescending and dismissive.",2
291050,25-NOV-11,14-NOV-11,Ruth,,en,70.31.13.10,gnp416@bell.net,13970120,000000121220309,5,5,,5
291051,25-NOV-11,24-NOV-11,Carlos,,fr,70.26.233.119,brazeau404@sympatico.ca,14085560,000000121471709,4,4,S/O,5
291052,25-NOV-11,24-NOV-11,Majdi,,fr,69.156.205.191,emmanuelle.f@sympatico.ca,14087378,000000121456858,5,5,"Le service Internet sans fil est résolu.
Le service du cable souffre d'interférnces.(4/6 par heure.)
En octobre, un technicien s'est déplacé, a changé le numéro d'accès.
Les interférences ont doublé voire même triplées depuis lors.
Si le problème se résout prochainement, absolument, je recommanderai Bell.
En attendant, j'attends la solution à ce problème on ne peu plus désagréable.
Merci.
",4
291053,25-NOV-11,24-NOV-11,Sayeeduddin,,en,184.145.211.112,prime_source@sympatico.ca,14093080,000000121461990,1,2,"Train the first level support staff in Indian to have common sense. Each time I deal with someone from India ,,, EACH TIME ,,, I end up spending way too much time and finally get minor resolutions from a Manager.  Indian tech support is disgusting",1
291054,25-NOV-11,24-NOV-11,Lukasz,,fr,50.100.105.253,jacques.olivier@sympatico.ca,14089018,000000121450889,2,2,"avec MSN Premium, le service n'tait pas disponible et affichait code 23. Après 30 minutes de vérification, on m'a dit que le problème était chez Bell et qu'on cherchait où. Le service est revenu 2 heures plus tard.",3
291055,25-NOV-11,24-NOV-11,Haythem,,fr,184.145.153.155,b-bouchard@sympatico.ca,14085048,000000121461682,4,4,"Deuxième fois que j'appelle pour le même problème.



",3
291056,25-NOV-11,24-NOV-11,Sarry,,fr,65.92.170.141,stjean.robert@sympatico.ca,14094748,000000121465760,5,5,rien de plus.Sarry a répondu entièrement et avec braucoup de gentillesse a mes demandes.,5
291057,25-NOV-11,19-OCT-11,Mathew,,en,76.10.130.137,jscairns@sympatico.ca,13685878,000000120663265,1,1,Fixed the problem,1
291058,25-NOV-11,19-OCT-11,Nikki,,en,76.10.130.137,jscairns@sympatico.ca,13685880,000000120659869,1,1,For your tech people to know what they are doing instead of just referring to your manual info,1
291059,25-NOV-11,19-OCT-11,John,,en,76.10.130.137,jscairns@sympatico.ca,13685882,000000120660011,1,1,I have cancelled my Sympatico with Bell,1
291060,25-NOV-11,21-NOV-11,Ridha,,fr,184.144.161.8,jenre@sympatico.ca,14049366,000000121379546,5,5,,4
291061,25-NOV-11,24-NOV-11,Revathi,,en,70.49.225.3,jim.byrne@sympatico.ca,14089436,000000121470079,5,4,Difficulty at first with the accent of the technician,5
291062,25-NOV-11,08-NOV-11,Jose,,en,76.68.93.97,wmbates@sympatico.ca,13917694,000000121122365,5,5,,4
291063,25-NOV-11,24-NOV-11,Lokeswaran,,en,70.48.48.222,luella.robinson@sympatico.ca,14090928,000000121458178,5,5,have a canadian  serve me,4
291064,25-NOV-11,24-NOV-11,Sam,,en,70.31.78.92,getsoldwith-raybergie@sympatico.ca,14088152,000000121469352,5,5,,5
291065,25-NOV-11,24-NOV-11,Caroline,,en,70.51.226.223,ward.family@sympatico.ca,14095648,000000121471523,5,5,My problem was solved quickly.The customer representative was very helpful & patient. I recommend Sympatico to all my family & friends. I have always been very pleased with Sympatico service.,5
291066,25-NOV-11,24-NOV-11,Edward,,en,174.95.139.33,ariebakker@sympatico.ca,14084894,000000121457225,4,1,Speak North American English,3
291067,24-NOV-11,20-NOV-11,Oscar Ernesto,,en,65.94.105.129,rick.hotte@sympatico.ca,14041942,000000121359013,3,3,"Oscar did what he could with the information I gave him. He did give me the term ""dry loop"" that did help in my next two phone calls. ",5
291599,25-NOV-11,24-NOV-11,Jose,,en,74.198.9.187,bdevries@sympatico.ca,14085204,000000121468272,5,5,Jose was the best CS person i have ever dealt with.,4
291600,25-NOV-11,24-NOV-11,Amine,,fr,70.55.68.9,lefrancois1943@bell.net,14090540,000000121470889,2,2,"mon internet est tres tres lent,tellement que je ne peut pas lire tous mes courriels et je ne peux pas naviguer sur les autres pages seule ment sur la premiere page j'allais vous telephoner a ce propos et cela continue je vais changer avec un autre vendeur",1
291601,26-NOV-11,25-NOV-11,Raul,,en,76.71.96.88,suttongord@sympatico.ca,14106916,000000121495524,3,3,"I advised tech that I had hearing problem, but he did seem a bit impatient.
He was unable to get my Bell security installed ans said my computer was the problem.
After terminating call , I was able to install the \\bell security without any problem.",4
291602,26-NOV-11,24-NOV-11,Josue,,en,76.71.148.2,oughk@bell.net,14092498,000000121471766,4,5,,4
291603,26-NOV-11,25-NOV-11,Karen,,en,74.12.186.209,Abuehler@bell.net,14096016,000000121491078,5,5,"My recent experience was the best. I am a senior and not technically inclined but Karen was very patient, and setup my email for me KUDOS FOR KAREN. I am very impressed with Bell.",5
291604,26-NOV-11,05-NOV-11,Innocent,,en,174.93.9.173,dmendler@sympatico.ca,13878606,000000121046079,3,3,The guy tell me he was upgrading me to Vibe. i had asked what he could do about what I was paying. He told me the rate would change to $28 for a year after that I could take the latest deal or change my plan. He did not know the package included a new modem. It wasnt until i was put through to another dept that i found out the package came with a modem. ,3
291605,26-NOV-11,25-NOV-11,Mohammed,,en,69.159.51.195,medmonds@sympatico.ca,14103850,000000121491349,5,5,,5
291606,26-NOV-11,26-NOV-11,Jamie,,en,67.70.117.85,rvghvg@sympatico.ca,14106008,000000121495985,5,5,nothing,5
291607,26-NOV-11,25-NOV-11,Robert,,en,70.54.149.119,l.winger@sympatico.ca,14102564,000000121479359,4,4,"i think the plans and prices change toooo often, i know competition is out there but you should reward your customers for staying ever after year and they wouldnt consider leaving,, i shouldnt have to call in and try to get the best deal available, it should be applied to my account, customers leave because of service and price..both are very important",5
291608,27-NOV-11,26-NOV-11,Khalil,,en,174.89.130.3,irene.fraser.barrie@sympatico.ca,14111656,000000121505691,5,5,"Nothing this time.
 
Unfortunately we were not so lucky with previous calls.",4
291609,27-NOV-11,26-NOV-11,Ruth,,en,65.95.214.226,steven.mcevoy@sympatico.ca,14116024,000000121500055,5,5,NA the service was exellent and very professional.,5
291610,27-NOV-11,26-NOV-11,Stephen,,en,70.50.217.164,jim.moffatt025@sympatico.ca,14112054,000000121505283,5,4,My internet problem stems from the origin upgrade which took place in August.  Since that time I have been charged for two internet accounts.  This was I think finally resolved on the 26 Nov when my invalid second account was finally cancelled.  However  that seemed to cancel the wrong internet connection which the technican rectified this morning- I hope!!,2
291611,27-NOV-11,26-NOV-11,Fathi,,fr,74.15.150.164,a.benitah@sympatico.ca,14108408,000000121500787,4,4,Pas grand chose de plus ,4
291612,27-NOV-11,17-NOV-11,Camille,,en,70.49.109.225,SiskDM@sympatico.ca,14001326,000000121310839,5,5,"Faster response time in sending a technician. However, the technician who came was most obliging and gave us top service.  
",4
291613,27-NOV-11,26-NOV-11,Arjuman,,en,70.27.188.250,mathlynn@sympatico.ca,14113556,000000121508089,5,5,I have nothing against anyone but I would rather talk to a Canadian Representative  of Bell Canada then a Call Center that probably isn't even in Canada,5
291614,27-NOV-11,18-NOV-11,Zoubeir,,fr,70.29.162.180,divin2007@sympatico.ca,14016892,000000121324099,5,5,,5
291615,27-NOV-11,26-NOV-11,Ricardo,,en,184.147.118.4,miroandjoa@bell.net,14113894,000000121511618,3,3,Get the speed of the internet to the promised 16 Mbps as I used to have (even with wireless connection),3
291616,27-NOV-11,25-NOV-11,Nadia,,fr,70.30.178.224,guy.belanger@sympatico.ca,14100576,000000121474540,4,4,Trois techniciens ont du venir à mon domicile pour résoudre le problème ce qui a été réglé le dimanche matin 27-11-2011.,4
291617,27-NOV-11,23-NOV-11,Aroua,,fr,67.68.71.24,jalain1@sympatico.ca,14076428,000000121435041,5,4,,4
291618,27-NOV-11,02-NOV-11,Elvis Francisco,,en,174.94.101.66,jmalandra@sympatico.ca,13842822,000000120991149,5,5,"The service given to me was exceptionally good,therefore, I don't see how it could have been better.",5
291619,27-NOV-11,26-NOV-11,Jamel,,fr,184.144.140.52,marcottejc@sympatico.ca,14113380,000000121508300,3,3,Obtenir des connaissances au sujet de Netflix,4
291620,27-NOV-11,24-NOV-11,Amina,,fr,184.144.151.167,Richard.Odette@sympatico.ca,14084244,000000121450145,5,5,,5
291621,27-NOV-11,26-NOV-11,Umesh,,en,69.158.84.204,rjmacleod@sympatico.ca,14115128,000000121510083,1,1,"Deliver the required power source for the modem in a timely manner-- was told it would be delivered Nov 23 and it is now Nov 27th and still not received despite daily call and daily promise that it will be here "" tomorrow""",1
291622,27-NOV-11,27-NOV-11,Dinesh,,en,70.27.10.124,shafraz@sympatico.ca,14115688,000000121511995,5,5,,5
291623,27-NOV-11,26-NOV-11,Mohamed Nidhal,,fr,98.242.213.19,Suzan.neg@sympatico.ca,14108380,000000121505388,1,1,"Je n'ai pas acces a mon Bell.ca depuis
10 jours donc pas acces a ma facture.
SVP me tel. aujourd'hui au 954-533-2573
car je suis en Floride pour 5 mois.Régler mon probleme. Suzanne",1
291624,27-NOV-11,26-NOV-11,Rabeb,,fr,50.100.130.24,ygmyre@sympatico.ca,14116828,000000121497389,5,5,,5
291625,27-NOV-11,26-NOV-11,Taoufik,,fr,76.64.111.11,mamich@sympatico.ca,14113303,000000121511387,5,5,"je ne sais pas , tout est parfait pour moi, jentillesse , patience , connaissance, enfin tout est magnifique merci beacoup, bye",5
291626,27-NOV-11,26-NOV-11,Neila,,fr,76.69.205.68,madmayer@sympatico.ca,14113264,000000121497312,5,5,,5
291627,27-NOV-11,23-NOV-11,Megan,,en,174.91.134.96,alan016@sympatico.ca,14071422,000000121431117,5,5,none,5
291628,27-NOV-11,23-NOV-11,Steph,,en,70.26.24.124,dsnelson@sympatico.ca,14074420,000000121430434,5,4,,5
291629,27-NOV-11,25-NOV-11,Padala,,en,70.25.217.92,landjbennett@sympatico.ca,14102618,000000121479503,5,5,,5
291630,27-NOV-11,26-NOV-11,Saadullah,,en,70.27.11.178,fergusonp@sympatico.ca,14110760,000000121502760,2,1,,2
291631,27-NOV-11,26-NOV-11,Travis,,en,65.92.205.19,lplevesque@bell.net,14113092,000000121510926,5,5,,5
291632,27-NOV-11,26-NOV-11,Stephan,,en,67.71.84.68,craftyhelen@sympatico.ca,14109860,000000121505269,5,5,completeley sasisfied it was free and and I can work of the computer,5
291633,27-NOV-11,26-NOV-11,Henry,,en,70.24.6.139,chantal.bidal@sympatico.ca,14109590,000000121497600,5,5,Nothing,5
291634,27-NOV-11,16-NOV-11,Mohamed Nidhal,,fr,67.68.254.193,pelletier.ghislain@sympatico.ca,13997658,000000121273609,5,4,,5
291635,27-NOV-11,26-NOV-11,Sylvie,,fr,67.70.51.120,ghislaindallaire4@sympatico.ca,14111120,000000121499726,5,5,,5
291636,27-NOV-11,26-NOV-11,Serge,,en,65.93.92.135,scmoore@sympatico.ca,14115604,000000121506292,5,5,,5
292197,24-NOV-11,23-NOV-11,Rifa,,fr,70.52.41.251,sdahmani@sympatico.ca,14081984,000000121424436,5,4,"Mieux informer les clinents Bell pour eviter la frustration des fideles clients Bell.

Faire de sorte de selectionner les bons clients et faire de sorte de bien les servir et recompenser leur fidelite  par un tres bon service.",5
292198,24-NOV-11,23-NOV-11,Nayeem,,en,184.151.127.242,themusgraves@sympatico.ca,14082998,000000121446223,4,4,,3
292199,24-NOV-11,23-NOV-11,Srinivasan,,en,70.51.35.89,jeanso@sympatico.ca,14076704,000000121436801,4,4,,5
292200,24-NOV-11,23-NOV-11,Rudolf,,fr,70.29.199.103,shenley@sympatico.ca,14082196,000000121431550,4,4,,5
292201,24-NOV-11,23-NOV-11,Timothy,,en,69.158.162.30,odevito@sympatico.ca,14080294,000000121427319,5,5,Nothin.. all was very professsional and the experience was very pleasant,5
292202,24-NOV-11,23-NOV-11,Abbey,,en,174.94.17.238,jparker_9@sympatico.ca,14077286,000000121427608,4,4,"She was very polite, but at times I had problem hearing her -I mentioned this and she moved her mic closer and it improved. Her accent was there, but I could understand her much better than other experiences (off shore) I had in the past.",3
292203,24-NOV-11,18-NOV-11,Anis,,fr,184.144.179.4,mjgl@bell.net,14022488,000000121324566,5,4,réponse plus rapide le mois dernier,5
292204,24-NOV-11,22-NOV-11,Ashfaq,,en,184.148.115.206,jcockramassoc@sympatico.ca,14062578,000000121423054,2,1,Listened! My e-mail had been locked out for some reason and this person wanted me to wait 24 hours before it could be reset..... because the alternate e-mail address on file is not valid any longer there didn't seem to be a way to fix this.  How stupid is that! I ended up going into an area that asked me for information about the account and it let me change the password. Why didn't YOUR support person know that.... If you guys would stop using out of country support and they actually understood what I was asking I actually might recommend Bell.,1
292205,24-NOV-11,18-NOV-11,Evangeline,,en,64.229.100.156,babanicos@sympatico.ca,14014712,000000121325444,5,5,There isn't one with this call.,5
292206,24-NOV-11,22-NOV-11,Allan,,en,70.51.225.85,hlferguson@sympatico.ca,14061938,000000121423360,4,4,,4
292207,25-NOV-11,24-NOV-11,Camille,,en,65.95.135.250,lgendron1@sympatico.ca,14090594,000000121463268,3,2,Listen to what I was saying. the problem with the phone and the modem have not been resolved.,3
292208,26-NOV-11,25-NOV-11,Haricharan,,en,70.48.94.189,bornfreelily@sympatico.ca,14097628,000000121488396,2,2,"Dealing with someone in India the connection was extremely poor. Changing phones did not help. He had me change information 3 times. After close to an hour with nothing being solved, he said he would talk to his superior as he had run out of ideas. 5 mins. later he came back on the line saying Quebec was having problems with the internet & should be fixed in 3 hours. If you had informed India of internet problems as soon as possible, I would have been spared this ridiculous procedure, along with how many others??? STUPID  A simple e-mail to all those involved was all that was required. Or a phone call. Common sense. Communication is so important; improve your communication with all those involved - India, Pakistan, etc. so they would be properly informed to deal with your customers. Better still, after dialling 310-7873, a recording saying IF YOU ARE UNABLE TO ACCESS THE INTERNET IT IS BECAUSE THERE IS A PROBLEM AND WE ARE WORKING TO RECTIFY IT. IT COULD TAKE UP TO 3 HOURS. SORRY FOR THE INCONVENIENCE. I am sure there is someone at Bell that can set this up. Lily Alexandrovitch",2
292209,26-NOV-11,20-NOV-11,Alaaeddine,,fr,174.95.244.92,artdan@sympatico.ca,14036840,000000121360970,5,5,,5
292210,26-NOV-11,25-NOV-11,Matthew,,en,174.89.157.224,rick.ross@sympatico.ca,14105628,000000121478978,5,4,Have the first agent empowered to do what the final agent did. ,4
292211,26-NOV-11,25-NOV-11,Anna marie,,en,174.95.136.26,lorraineor@sympatico.ca,14103024,000000121478804,1,2,"My bills were very confusing to me.
Hope this will be corrected next month.",3
292212,26-NOV-11,25-NOV-11,Jazel,,en,65.94.202.109,patricia.poser@sympatico.ca,14104870,000000121475448,1,1,Listen instead of explaining something else,1
292213,26-NOV-11,25-NOV-11,Jamel,,fr,67.68.204.54,laliberte.sylvie@sympatico.ca,14102608,000000121493514,5,5,oui ses bien repond mes le probleme revient toujours .............,3
292214,26-NOV-11,25-NOV-11,Wynbert,,en,76.65.86.219,teddy.shulman@sympatico.ca,14107162,000000121479316,5,5,You were perfect in every way.,5
292215,26-NOV-11,22-NOV-11,Deepak,,en,174.95.228.19,vjbal4@sympatico.ca,14070286,000000121417961,5,5,It would be more efficient had you been able to arrange for us to pick up the power cord at a local Bell store instead of having to wait for it to be mailed.,3
292216,26-NOV-11,25-NOV-11,Kamel,,fr,76.70.61.180,guy.saintonge@sympatico.ca,14100580,000000121483966,4,5,,5
292217,26-NOV-11,25-NOV-11,Philip,,en,70.29.7.119,margdan.clements@sympatico.ca,14103432,000000121489292,5,5,,5
292218,26-NOV-11,25-NOV-11,Silverious,,en,76.69.6.67,mjdv@bell.net,14104150,000000121493400,5,3,"They could not instal the virus protection wich was not there fault
because the problem was with the computer.I will have it fixed so that I can have it installed. ",5
292219,26-NOV-11,24-NOV-11,Med Ali,,fr,174.95.231.186,ml.lefebvre@sympatico.ca,14091914,000000121460012,4,2,"Le conseiller m'a confirmé que j'avais bien le service internet haute vitesse, il a effectué certaines vérifications. depuis 2008 quand j'accédais à internet j'avais google et sympatico dans la barre de menu, il a enlevé de la barre de menu le lien d'accès à sympatico disant que le fait d'avoir 2 applications cela ralentissait la vitesse d'accès mais cela n'a pas changé la vitesse d'exécution sur Internet. Où est le problème?",4
292220,26-NOV-11,25-NOV-11,Maria,,en,74.198.9.239,vibeandwendy@sympatico.ca,14107602,000000121479971,5,5,Nothing she was incredibly helpful and responsive.,5
292221,26-NOV-11,25-NOV-11,Naim,,fr,174.92.200.212,michel.rafferty@sympatico.ca,14103992,000000121482686,5,5,,5
292222,26-NOV-11,25-NOV-11,Tyler,,en,64.231.21.194,james.clark@sympatico.ca,14101208,000000121495897,5,5,He was great! Having to deal with 2 no so computer savvy guys.  He was awesome!,5
292223,26-NOV-11,25-NOV-11,Zoubeir,,fr,70.55.104.226,josee.bergeron@sympatico.ca,14101934,000000121481362,4,4,m'offrir des rabais sur mon compte,3
292224,26-NOV-11,24-NOV-11,Mathieu,,fr,70.30.187.70,jgcp@sympatico.ca,14089390,000000121449939,4,4,un sondage apres un appel à votre service à la clientèle Internet le 22 novembre aurait eu un tout autre résultat.  Votre représentant a alors démontré une attitude malhonnête en voulant nous faire croire des arguments de vente faux. Nous n'avons malheureusement pas pensé à lui demander son numéro d'employé afin de porter plainte concernant son manque total de respect envers votre clientèle.,3
292225,26-NOV-11,25-NOV-11,Ines,,fr,184.144.185.111,therealsue@bell.net,14107238,000000121481297,4,4,Etre plus clair dans votre correspondance et surtout plus détailler dans votre facturation.,4
292226,26-NOV-11,25-NOV-11,Gustavo,,en,70.31.14.131,osuboch@sympatico.ca,14104727,000000121480991,4,4,,4
290489,25-NOV-11,24-NOV-11,Edward,,en,76.71.95.64,plumer@sympatico.ca,14092994,000000121466327,4,4,to explain how to connect a new computer to sympatico---all i am doing is replacing an old computer with a new one--existing sympatico in use for several years--only the cxomputer is new,4
290490,25-NOV-11,24-NOV-11,Brahim,,en,65.94.24.230,maccaro@sympatico.ca,14091054,000000121466802,5,5,Have all the same helpers,4
290491,25-NOV-11,23-NOV-11,Michel,,fr,70.29.140.93,polyphone1@bell.net,14080872,000000121435457,1,1,Réglé le problème qui devait être réglé. Soit faire en sorte que mon branchement soit continu. présentement il coupes trop souvent.,1
290492,25-NOV-11,23-NOV-11,Adnan,,en,70.24.152.209,a.artale@sympatico.ca,14071116,000000121445323,4,4,,4
290493,25-NOV-11,24-NOV-11,Liz,,en,184.147.216.206,sltl@sympatico.ca,14094512,000000121458994,5,5,I M Thans All,5
290494,25-NOV-11,24-NOV-11,Radhika,,en,70.26.1.131,susanfinn@sympatico.ca,14094834,000000121460190,5,3,"Thru no fault of Radhika who did all she could help me, I am frustrated that the first modem that was sent out to me never arrived.  Hopefully the one being sent today or Monday will arrive.",3
290495,25-NOV-11,24-NOV-11,Houcine,,fr,70.49.94.178,diane.paquet@sympatico.ca,14086866,000000121457068,5,5,,5
290496,25-NOV-11,24-NOV-11,Eleanor,,en,65.95.89.113,dgbignell@bell.net,14086844,000000121456188,5,5,"We are more than pleased
Your representative was excellent and I would say he excelled at his job.  Please pass on kudos to him.
",5
290497,25-NOV-11,24-NOV-11,John,,en,76.71.130.8,rietta.hill@sympatico.ca,14093502,000000121458454,5,5,can't think of anything,4
290498,25-NOV-11,24-NOV-11,Radhia,,fr,76.65.163.106,richardbloduc@sympatico.ca,14093468,000000121459151,3,2,On augmente le tarif de location du nouveau modem que j'utilise sous prétexte que j'ai un ancien forfait...Je songe a changer de compagnie pour mon service internet.,2
290499,25-NOV-11,23-NOV-11,Melvin,,en,69.158.102.43,kjpottruff@bell.net,14077818,000000121425856,4,4,I can't think of anything. Melvin was helpful.,4
290500,25-NOV-11,23-NOV-11,Sofiene,,fr,70.52.91.235,maurice.regnier@sympatico.ca,14079200,000000121438974,5,3,"Le but de l'appel était de vérifier l'état du service de sécurité internet : un incône mentionnait non abonné au service Bell tandis que son voisin indiquait que le service était activé. Devant cette divergence, je voulus bien m'assurer de la véritable situation, ce qui fut fait par mon interlocuteur m'assurant que le tout était activé. A ma seconde question sur le motif de cette incompatibilité donnant lieu à cet appel inutile, un dialogue de sourd est intervenu lorsque sa réponse fut que la présence de cet icône indiquant un besoin d'abonnement -lorsque son message était que je l'étais bien - ""était en ordre"". Cet illogisme mit fin à la conversation. Soit dit en passant, je note que le même icône me dit maintenant que les trois services sont maintenant installés. ",4
290501,25-NOV-11,22-NOV-11,Kamel,,fr,74.12.119.177,ma.cadieux@sympatico.ca,14064804,000000121408259,5,5,,5
290502,25-NOV-11,23-NOV-11,Asra,,en,184.144.45.58,rb.ashley@sympatico.ca,14081124,000000121439400,5,5,,5
290503,25-NOV-11,24-NOV-11,Kamel,,fr,76.65.91.238,petrescu@sympatico.ca,14092860,000000121467695,5,4,,4
290504,25-NOV-11,24-NOV-11,Deo,,en,76.66.133.112,akerman@sympatico.ca,14084480,000000121468482,3,3,I had to call Bell to discuss the fact that I did not see my internet speed on the Fibe 12 any faster than before.  I was told that the Bell rep did not activate my order of last month.  What kind of service is that.  I was told that the service will be activated on Nov 30.  We'll see if this happens.,3
290505,25-NOV-11,22-NOV-11,Tayssir,,fr,70.30.238.67,yzabel68@sympatico.ca,14070678,000000121403242,5,5,meilleur prix !,4
290506,27-NOV-11,26-NOV-11,Anirban,,en,76.69.55.224,drunciman@bell.net,14110456,000000121496508,5,5,,4
290507,27-NOV-11,21-NOV-11,Munyaradzi,,en,69.156.59.62,leducar@sympatico.ca,14050634,000000121380475,4,4,,4
290508,27-NOV-11,25-NOV-11,Henry,,en,70.31.104.149,hsteele@sympatico.ca,14100904,000000121482613,5,5,"Nothing.  Henry was very helpful in guiding me through my internet problem.  He was very patient with my expertise level and worked with me to solve the problem and get me up and running.  Considering the problem was  my mistake, Henry was very courteous and efficient. ",5
290509,27-NOV-11,26-NOV-11,Andy,,en,64.229.86.13,lalonde.dominique@sympatico.ca,14112760,000000121501337,5,5,,5
290510,27-NOV-11,26-NOV-11,Raj,,en,70.26.151.111,towner@sympatico.ca,14116358,000000121500987,5,5,,4
290511,27-NOV-11,21-NOV-11,Will,,en,70.24.151.84,law1005@sympatico.ca,14050598,000000121375378,4,5,Everthing was done well,4
290512,27-NOV-11,26-NOV-11,Saifeddine,,fr,76.65.103.88,benoitdesjardins@sympatico.ca,14109130,000000121502763,5,4,,5
290513,27-NOV-11,25-NOV-11,Med Hedi,,fr,76.68.165.34,sylviejalbert@bell.net,14107014,000000121492079,5,5,,5
290514,27-NOV-11,19-NOV-11,Kamel,,fr,67.68.56.214,a_charron12@sympatico.ca,14027358,000000121352224,2,4,"Que les personnes moins impatientes, j'avais l'impression déranger la personne qui ma répondu.",3
290515,27-NOV-11,26-NOV-11,Grace,,en,67.68.137.88,beadle_2@sympatico.ca,14109100,000000121503033,5,5,good call was answered promptly ,5
290516,27-NOV-11,25-NOV-11,Thitola,,en,70.26.174.146,marionb2@sympatico.ca,14103554,000000121491805,5,4,I was going to change to Rogers as my internet was vey slow. I found a number for help from Bell and decided to call them as I coulod not get my Explorer Email waqs not working. Well I am using my Lap Top now and the internet connection has improved and the Young Lady I spoke to cancelloed my passworde as I couold not get in and let me set a new password which I have written down and everything is working well now.Marion Buchan ,4
290517,27-NOV-11,26-NOV-11,Jack,,en,70.52.168.51,michael.henville@sympatico.ca,14113756,000000121506278,5,5,Nothing,5
290518,27-NOV-11,26-NOV-11,Juan,,en,70.49.12.168,cgr586@sympatico.ca,14109578,000000121509943,3,2,When I was transfered to the Internet Security person they should have made sure that someone was available.,4
290519,27-NOV-11,26-NOV-11,Baltharaj,,en,67.70.106.112,jwrinn@sympatico.ca,14112408,000000121500638,5,5,Over all everthing was excellant,5
290520,27-NOV-11,22-NOV-11,Mohamed,,fr,184.144.164.4,abotteri@sympatico.ca,14056928,000000121420165,4,4,,5
290521,27-NOV-11,26-NOV-11,Houcem,,fr,69.159.132.125,alain.schreiber@sympatico.ca,14108580,000000121501586,2,2,"La demande a été transféré au service technique mais entre-temps le sans ne fonctionnait plus éant donné que le préposé nous avait fait faire un reset sur la modem, j'ai du logé un appel plus tard pour r`gler le probléme, heureusement l'appel suivant a donné de meilleur résultat.",4
290522,27-NOV-11,26-NOV-11,David,,en,174.92.34.20,d.monteith@sympatico.ca,14109936,000000121498550,5,5,,5
290523,26-NOV-11,25-NOV-11,Dilli,,en,76.69.17.85,beam.country@sympatico.ca,14097328,000000121491735,5,5,Absolutely nothing,5
290524,26-NOV-11,25-NOV-11,Srinivasan,,en,69.156.59.220,dremsley@sympatico.ca,14099262,000000121483877,5,5,,5
291068,24-NOV-11,23-NOV-11,Sudheer,,en,184.144.131.207,ann_ed@sympatico.ca,14071754,000000121426242,5,5,Nothing,4
291069,24-NOV-11,23-NOV-11,Seifallah,,fr,174.89.166.197,paul.courville@sympatico.ca,14080540,000000121430736,5,5,La demande a été résolue avec un # de confirmation.,5
291070,24-NOV-11,23-NOV-11,Chad,,fr,67.68.189.215,elemieux2006@sympatico.ca,14074602,000000121433872,4,4,"tres sastisfaite,meilleure reception internet dommage que cela n'eut pas été fait avant.technicien compétent et patient merci",4
291071,24-NOV-11,23-NOV-11,Amy,,en,65.94.245.136,mukherjik@sympatico.ca,14079904,000000121432857,4,5,,4
291072,24-NOV-11,20-NOV-11,David,,en,174.91.84.94,vfranklin@sympatico.ca,14043190,000000121359603,5,5,None,5
291073,24-NOV-11,21-NOV-11,Daniella,,en,65.95.191.204,fwilkie@sympatico.ca,14047762,000000121393275,5,5,,5
291074,24-NOV-11,24-NOV-11,Karingula,,en,184.144.21.38,mabrowngcc@sympatico.ca,14078724,000000121449013,3,,"abuse@bell.net..was provided with this website; while initially Omar & I thought it was sent it did not work",4
291075,24-NOV-11,28-OCT-11,Jean,,en,70.26.7.177,kach1@sympatico.ca,13797056,000000120870770,1,1,"Gotten one thing right.
Ibnstalling wireless in our home took 20 calls to bell in 6-8 countries. Do you all have fat....from fear of not leaving desk lest yhou accomplish something?",1
291076,24-NOV-11,21-NOV-11,Marc,,fr,70.26.189.183,helumaso@sympatico.ca,14048562,000000121369621,4,4,"quand j'ai appellé le service 310-bell , en sélectionnant les options, la ligne a coupé. J'ai du rappeller et refaire les memes options pour rejoindre le réprésentant",4
291077,24-NOV-11,23-NOV-11,Gopi,,en,65.92.56.248,pewelo@sympatico.ca,14080694,000000121441652,1,1,Everything,1
291078,25-NOV-11,24-NOV-11,Lila,,en,70.27.99.206,ayejay@sympatico.ca,14085036,000000121463994,5,5,Removed many of the services that were either not working or were not being used.,5
291079,25-NOV-11,24-NOV-11,Mohamed Sabry,,fr,76.64.250.134,valois.malenfant@sympatico.ca,14095470,000000121470723,5,4,Trouver une solution pour prendre mes courriels avec internet explorer au lieu de google chrome.,5
291080,25-NOV-11,24-NOV-11,Joelle,,en,70.31.67.53,j.burelle@bell.net,14088952,000000121459571,5,5,not upgrade me to fibe 6 when I didn't ask to be,5
291081,26-NOV-11,24-NOV-11,Priya,,en,74.15.32.227,evkane@sympatico.ca,14087498,000000121465729,4,5,Everything went very well.,5
291082,26-NOV-11,24-NOV-11,Patricia,,en,76.64.40.153,wjohnson@bell.net,14095754,000000121453545,5,5,Nothing more then was done.,5
291083,27-NOV-11,26-NOV-11,Susy,,en,184.145.9.9,klausweichelt@sympatico.ca,14112648,000000121497247,5,5,"There was one more issue for which Suzy transfered me to another technician. After explaining this problem to him, I was suddenly disconnected (I don't know why). The technician never called back, therefore this second problem hasn't been resolved yet. ",4
291084,27-NOV-11,26-NOV-11,Sriram,,en,70.52.72.166,diane.af@sympatico.ca,14110288,000000121504065,4,4,,5
291085,27-NOV-11,26-NOV-11,Vikram,,en,76.69.0.219,dennis.faulds@sympatico.ca,14110228,000000121501904,5,4,,4
291086,27-NOV-11,26-NOV-11,Houda,,fr,69.156.218.184,alexandresaluquiagravito@sympatico.ca,14108622,000000121497137,5,5,,5
291087,27-NOV-11,24-NOV-11,Alex,,en,174.88.20.216,jbarryfraser7@sympatico.ca,14089138,000000121452050,5,5,"Not sure, but maybe offer to assist in cleaning up computer ie deleting cookies or whatever,
TY",5
291088,27-NOV-11,26-NOV-11,Satish,,en,76.67.132.82,bbdg@sympatico.ca,14109082,000000121500193,1,1,"Provide the service you claim you are offering and bill accordingly.

I have discontinued service of internet based on the responses from your staff. ",1
291089,27-NOV-11,26-NOV-11,Elyes,,fr,174.95.123.252,denis.papineau@sympatico.ca,14110208,000000121511182,5,5,,4
291090,27-NOV-11,26-NOV-11,Arselene,,fr,65.94.26.70,kim.girard3@sympatico.ca,14112618,000000121510930,1,1,Nous éprouvons des problèmes de connexion. Le débit fluctue. Le lumière DSL clignote sur le modem. Nous croyons que c'est le modem qui est défectueux. La représentante croit que c'est la ligne téléphonique!!! Elle devait nous rappeler dans une heure et ne l'a pas fait. Notre problème reste entier. Je songe sérieusement à changer de fournisseur internet.,1
291091,27-NOV-11,26-NOV-11,Susy,,en,204.187.17.208,johnstoc@sympatico.ca,14112236,000000121501975,4,4,,4
291092,27-NOV-11,26-NOV-11,Haythem,,fr,69.159.128.192,simonm.rivard@sympatico.ca,14115792,000000121505763,2,2,"Me permettre de me brancher sur Internet par Internet Explorer et non par OUTLOOK. De cette manière, j'ai perdu tous mes contacts et mon historique. J'ai du faire appel à un technicien qui lui a fait le travail comme il se doit....",2
291093,27-NOV-11,22-NOV-11,Xenia,,en,206.172.98.29,marylea.burtt@sympatico.ca,14065222,000000121414739,2,2,I have been a week without my messages and today I was able to sign in and now again can notI also lost my internet service until Friday Nov25thIalso now have another pass word delivered to my e-mail and do not understand what one I am suppose to use I have been given4 altogether.,
291094,27-NOV-11,22-NOV-11,Abdul,,en,174.93.24.194,lslot@sympatico.ca,14064602,000000121418270,3,2,"Probably not Abdul's fault.  He escalated the inquiry to someone else, Jed I think.  Jed played around and then told me a technician would be sent out.  Technician would arrive between 12 and 6 the next day.  Then somebody called in the morning to confirm I would be around between 12 and 6.  So I waited around, and after 7 hours of waiting with no technician and no internet, I called and was told no technician would be coming and it was a more general problem that would get fixed within 24 hours.  So...why would you tell me twice that someone was coming between 12 and 6, and then not bother to tell me they had cancelled the call? Not very considerate of your customers, and that's aside from the fact that my internet service was gone for 2+ days.",2
291095,27-NOV-11,26-NOV-11,Diddharth,,en,70.54.104.47,va3vi@sympatico.ca,14116458,000000121496935,1,3,,
291096,27-NOV-11,26-NOV-11,Alonia,,en,76.64.252.54,mike6@sympatico.ca,14113858,000000121506217,5,5,,5
291097,27-NOV-11,24-NOV-11,Zied,,fr,65.94.87.177,veillet@sympatico.ca,14095506,000000121466917,2,1,"CERTAINS DE VOS REPRÉSENTANTS QUI SONT EN TUNISIE NE ME COMPRENNENT PAS ET MOI DE MON CÔTÉ, JE NE LES COMPREND PAS NON PLUS. J'AIMERAIS ÊTRE RÉPONDUE PAR UNE PERSONNE AU CANADA.",2
291098,27-NOV-11,23-NOV-11,Mary Anne,,en,184.144.77.109,joy.campbell096@sympatico.ca,14077278,000000121437646,5,4,,5
291099,27-NOV-11,30-SEP-11,Nes,,en,74.14.202.4,dillon2@sympatico.ca,13456040,000000120242171,3,3,"Fix info system, had to talk to 4 people and give info 4 times. Pathetic in 2011. ",2
291100,27-NOV-11,24-NOV-11,Milo,,en,174.95.217.25,tlc2b@bell.net,14095202,000000121457714,5,5,,5
291101,27-NOV-11,24-NOV-11,Armando,,en,174.95.217.25,tlc2b@bell.net,14095204,000000121456658,5,5,,5
291102,27-NOV-11,25-NOV-11,Raul,,en,76.71.92.199,linda.morlog@sympatico.ca,14102838,000000121488952,5,5,,5
291637,25-NOV-11,12-NOV-11,Pradheep Kumaar,,en,76.70.118.216,blnorthway@sympatico.ca,13952268,000000121197400,5,5,,5
291638,26-NOV-11,25-NOV-11,Mario,,en,70.51.24.77,julie1381@sympatico.ca,14102098,000000121487593,5,5,,5
291639,26-NOV-11,25-NOV-11,Emilio,,en,69.157.61.216,gwm77@bell.net,14100604,000000121484695,5,4,No suggestions for improvement.  Emilio/Jose provided excellent service!! Timely and very efficient - my problem was resolved.  Thank you,4
291640,26-NOV-11,25-NOV-11,Ibtissem,,fr,70.24.176.47,mireillephilie@bell.net,14104124,000000121486497,4,4,,5
291641,26-NOV-11,23-NOV-11,Timmy,,en,65.95.29.5,jetsz@sympatico.ca,14076818,000000121424601,5,5,,5
291642,27-NOV-11,26-NOV-11,Tony,,en,70.52.168.107,kevinconway@sympatico.ca,14112580,000000121503400,4,4,,4
291643,27-NOV-11,26-NOV-11,Celina,,en,204.101.237.139,j.guzman@sympatico.ca,14111704,000000121510032,2,2,pc care should operate 24/7,3
291644,27-NOV-11,19-NOV-11,Manoranjith,,en,76.69.14.155,dr.j.watson@sympatico.ca,14029662,000000121341536,5,5,,5
291645,27-NOV-11,26-NOV-11,Dhia,,fr,76.69.204.86,jean-champagne@bell.net,14111890,000000121510529,5,5,,5
291646,27-NOV-11,25-NOV-11,Jose,,en,65.95.100.97,rsfeltham@sympatico.ca,14105962,000000121480382,5,5,,4
291647,27-NOV-11,25-NOV-11,Suresh,,en,70.49.151.109,staceymcnicholl@bell.net,14106720,000000121495148,5,5,,5
291648,27-NOV-11,26-NOV-11,Gayathri,,en,174.91.45.37,nigel.etherington@sympatico.ca,14114202,000000121499666,4,4,Upgrade my SpeedStream 4200 modem to a faster model to connect to my CISCo 4200 Dual-Band Router.  The offer was to provide an integrated modem and router which is not preferred.,5
291649,27-NOV-11,26-NOV-11,Sarah,,en,70.26.136.31,lauraboos@sympatico.ca,14112794,000000121510804,5,5,Sara was perfect ,5
291650,27-NOV-11,26-NOV-11,El Hadji,,fr,184.145.175.179,sduhaime_4@sympatico.ca,14115634,000000121499228,1,1,Couper le service toute suite Pas de contract pas suposer prendre 30 jour avant ca soit couper... ,1
291651,27-NOV-11,26-NOV-11,Zaccheus,,en,174.89.126.94,jrhubley@sympatico.ca,14112330,000000121502591,5,4,"It was a pleasure to deal with a Canadian Service Rep , by calling 310-SURF. My past experience of dealing with 310-BELL Reps has been terrible. They have difficulty speaking English , and don't have a clue !",4
291652,27-NOV-11,26-NOV-11,Abdul,,en,67.70.86.83,davevalcourt@sympatico.ca,14110082,000000121505472,5,5,Have proposed service upgraded e-mailed.  Instead of discussed over phone.  Need time to digest before making decision.,3
291653,27-NOV-11,24-NOV-11,Alex,,en,70.27.113.99,girlsiblock@sympatico.ca,14088213,000000121449549,1,1,Taken my concern seriously and showed some empathy.,1
291654,27-NOV-11,23-NOV-11,Carmen,,en,67.70.84.19,duncan.dj@sympatico.ca,14074458,000000121427629,,,I did not make a call,
291655,27-NOV-11,24-NOV-11,Rudys,,en,70.27.113.99,girlsiblock@sympatico.ca,14088215,000000121449989,3,1,"I asked to be transferred to a tech support supervisor and I was transferred to the billing department. That person was helpful and transferred me to the correct tech support. Since then, though, my issue has not been resolved in any way.",1
291656,27-NOV-11,26-NOV-11,Nebgha,,fr,174.92.241.45,claude.villeneuve9@sympatico.ca,14109746,000000121500258,4,4,,5
291657,27-NOV-11,26-NOV-11,Amir,,fr,65.92.210.169,lpsarianos@sympatico.ca,14113098,000000121499388,5,5,J'ai apprécié grandement la patience et l'aide qui m'a été apporté pour régler mon problème. Amir a été d'une grande gentillesse et je suis très satisfaite du service. Je ne vois pas comment on pourrait l'améliorer pour cette fois-ci.,5
291658,27-NOV-11,27-NOV-11,Jonathan,,fr,184.145.149.194,c.couture6@sympatico.ca,14109384,000000121511665,5,5,,5
291659,27-NOV-11,25-NOV-11,Hector,,en,70.49.117.4,joyssc@sympatico.ca,14101976,000000121491747,5,4,nothing,5
291660,27-NOV-11,26-NOV-11,Noureddine,,fr,65.94.26.70,kim.girard3@sympatico.ca,14112616,000000121509608,4,4,,4
291661,27-NOV-11,24-NOV-11,Naveed,,en,184.144.27.47,lorin@sympatico.ca,14090808,000000121468928,5,5,,5
291662,27-NOV-11,26-NOV-11,Souhaib,,en,65.94.84.198,gertrudhaidar@sympatico.ca,14111088,000000121498543,5,5,"Very good service of the attendant; but there is no communication between the Bell's departements because I received two times the same letter inviting me to return the modem I've already returned when the Bell attendent came to my home to solve the problem. Bravo for the customer service quality of the attendant that answered  me this Saturday. I'm not very happy about receiving two letters to return a modem that I've already returned.",3
291663,27-NOV-11,13-NOV-11,Ashwini,,en,174.94.101.66,jmalandra@sympatico.ca,13963230,000000121211731,5,5,The agent I dealt with was excellent!  I don't see how it could have been improved.,5
291664,27-NOV-11,26-NOV-11,Tara,,en,184.145.68.97,jim.cushing@sympatico.ca,14112050,000000121501342,5,5,,5
291665,27-NOV-11,26-NOV-11,Michael,,en,70.26.119.130,haderj@sympatico.ca,14111362,000000121497719,4,4,"I had to phone 3 times - Tuesday, Thursday and Friday to add to my internet usage. Each interaction was pleasant, good job--now you can try move to getting RESULTS too.",3
291666,27-NOV-11,27-NOV-11,Vijay,,en,174.95.58.14,michael.horner@sympatico.ca,14113758,000000121511855,4,5,,5
291667,27-NOV-11,26-NOV-11,Umesh,,en,69.158.128.26,r.conway@sympatico.ca,14114850,000000121508721,5,5,,4
291668,27-NOV-11,23-NOV-11,Jeffery,,en,74.15.254.239,stevekid@sympatico.ca,14082568,000000121447793,3,4,"a couple things.  Whay do I have specific hours of support?  I believe I have better hours as a dial up custoer paying half as much.

Also you system was down.  This being the one enabling to re connect my portable modem.  After reporting the issue to your service rep, why is it up to me to have to call in again to resolve the issue the next day when service is back up again.  Jefferey was the third person I called to resolve this.    ",2
291669,27-NOV-11,26-NOV-11,Ameer,,en,74.15.108.52,sstaff@sympatico.ca,14115958,000000121500563,5,5,"Nothing, the Rep was very helpful and patient with me.",5
291670,27-NOV-11,26-NOV-11,Hector,,en,70.52.60.108,waldens.racine@sympatico.ca,14116626,000000121507411,5,4,"This gentlemen Hector, was absolutely fantastic and we could not have asked for more, very very helpful,",5
291671,27-NOV-11,24-NOV-11,Mauricio,,en,74.14.50.38,stevefearnley@sympatico.ca,14094714,000000121466776,5,5,,4
291672,27-NOV-11,25-NOV-11,Moses,,en,74.15.60.159,janice.knight040@sympatico.ca,14101266,000000121492759,5,5,Nothing.  Service was excellent,5
291673,27-NOV-11,25-NOV-11,Jamie,,en,184.145.91.45,gwyneth.evans@sympatico.ca,14100606,000000121490957,5,5,N/A,4
291674,27-NOV-11,26-NOV-11,Madhu,,en,174.93.71.90,baydog@sympatico.ca,14109078,000000121496937,4,3,,3
291675,27-NOV-11,25-NOV-11,Sarry,,en,184.146.137.45,mcmac1@sympatico.ca,14103810,000000121494013,2,3,He misled me into believing the service technician would arrive between 12 and 3 the next day when I learned at 3 the next day that the booking could not be any different than between 12 and 6.,2
291676,27-NOV-11,26-NOV-11,Serge,,fr,174.91.245.233,andree23@bell.net,14108738,000000121506070,4,4,,4
292227,24-NOV-11,23-NOV-11,Kanchumarthi,,en,174.93.9.146,j.day@sympatico.ca,14076304,000000121446890,5,5,,5
292228,24-NOV-11,22-NOV-11,Walid,,fr,174.91.238.125,mychelab@sympatico.ca,14066138,000000121401243,3,,,4
292229,25-NOV-11,24-NOV-11,Cath,,en,69.158.69.66,andre.charron4@sympatico.ca,14084706,000000121456888,5,4,,5
292230,26-NOV-11,25-NOV-11,Zied,,fr,74.14.204.68,marcelle8@bell.net,14103404,000000121481495,5,5,,5
292231,26-NOV-11,25-NOV-11,Felix,,en,64.229.238.184,tarod@sympatico.ca,14107118,000000121475105,5,4,been aware of your server problem,4
292232,26-NOV-11,25-NOV-11,Sofien,,fr,70.48.119.225,andree.berichon@sympatico.ca,14096858,000000121492932,4,5,,5
292233,26-NOV-11,24-NOV-11,Jason,,en,74.12.233.243,rb.fleming@bell.net,14093314,000000121460231,5,5,,4
292234,26-NOV-11,25-NOV-11,Alonia,,en,184.145.120.89,heinzb@sympatico.ca,14100740,000000121482965,4,5,"the lady was patient & knows her stuff
even though I am hard of hearing",5
292235,26-NOV-11,25-NOV-11,Lukasz,,fr,65.94.165.249,carol.plante2006@sympatico.ca,14097907,000000121482358,3,4,"le probleme que je contaste chaque fois que je veux vous téléphoner c'est terrible le temps que ca prend.Il vous dite d'appuier sur telle piton ont compremd pas que ca veux dire..Moi j'aimerais lorsque l'ont téléphone ont parle a quelqu'un et lui n ous transfert a celui l'ont  a de besoin.C'est beaucoup moins compliqué chez vidéotron ont téléphone ont a une réponse.esasyer de corriger ce probleme stupide.Si non vidéotron va nous avoir.
bien a vous
un vieux client qui souhaite rester avec vous mais faite des correction.
autre probleme il y a environ deux semaine je vous aie demandé de m'installer un répondeur ca marche tres mal trop compliqué.Si je veux réecouter le meme message disparu c'est fou.AVant mon répondeur n'était pas complique j'appuait sur dvd message sortait besoin de réentendre pesait dvd pas probleme, voulais efface pesait sur vd et tout .tait fini. Pourquoi m'installé vous pas un répondeur moins complique qui marche bien.Vidéotron le peuvent.",1
292236,26-NOV-11,25-NOV-11,Larissa,,en,70.51.159.233,michellepreddie@bell.net,14104024,000000121475374,5,5,,5
292237,26-NOV-11,25-NOV-11,Armando,,en,76.68.235.50,maryse.day@sympatico.ca,14103690,000000121483921,4,4,"To give service that is this quick everytime!
I always wanrt to be serve by Canadain agents!",3
292238,26-NOV-11,25-NOV-11,Sudheer,,en,74.12.137.63,walted@bell.net,14107734,000000121475559,5,5,"Everything went very well, however, the gentleman helping me configure the laptop missed a couple of things, requiring a return call to your help line.  This was not the fault of your technical support person - this individual did an excellent job, and I feel a credit to your company, as well as the person in the follow-up call.",5
292239,27-NOV-11,25-NOV-11,Jose,,en,70.54.2.66,shortly@sympatico.ca,14106472,000000121478581,5,5,"Nothing.  I wish all reps were as easy to understand, as polite and as patient as the rep who helped me.",5
292240,27-NOV-11,26-NOV-11,Jose,,en,69.157.56.35,jrbonniejordan@sympatico.ca,14112326,000000121500147,5,5,Nothing - great call,5
292241,27-NOV-11,26-NOV-11,Mohamed,,fr,70.30.209.139,drouin.denis@sympatico.ca,14110450,000000121509402,5,4,rien,5
292242,27-NOV-11,20-NOV-11,Janice,,en,69.156.155.160,ken.warden@sympatico.ca,14039946,000000121359008,5,5,Make sure we get a consistent message when we call to enquire. It seems that we get different answers to the same questions OFTEN.,4
292243,27-NOV-11,26-NOV-11,Sannie Lou,,en,69.158.69.148,vish.mimi@sympatico.ca,14116570,000000121506946,4,5,Inform customers that better deals are available. If the customers find that they have a reduction of even 1 or 2 dollars they would still be happy. Ms Lou has been very patient and dealt with my concern in a professional and calm manner.,5
292244,27-NOV-11,26-NOV-11,Catherine,,en,70.27.113.153,ma.grundy@sympatico.ca,14113230,000000121498409,5,4,I should better prepare myself when I make a call with having information on hand so they can help me...,5
292245,27-NOV-11,26-NOV-11,Yosimar,,en,64.229.10.159,cliff.floyd@sympatico.ca,14109778,000000121500028,4,4,,4
292246,27-NOV-11,26-NOV-11,Mohamed,,fr,70.55.97.39,laframboisedavid@sympatico.ca,14112746,000000121500167,4,4,,4
292247,27-NOV-11,26-NOV-11,William,,en,76.64.216.174,aldubby@sympatico.ca,14108600,000000121496964,4,4,my call answered in canada,3
292248,27-NOV-11,25-NOV-11,Jayne,,en,69.158.146.79,gailngk@bell.net,14100038,000000121478678,3,4,To interact more effectively between your in-house staff and your staff in the field. It appears that there is a miss communication between the two divisions.,4
292249,27-NOV-11,26-NOV-11,Venkatesh,,en,74.15.226.93,pvarden@sympatico.ca,14114824,000000121504976,5,5,,4
292250,27-NOV-11,27-NOV-11,Karingula,,en,64.229.92.129,cmplante@bell.net,14109798,000000121511763,2,4,The rep needs to explain better,3
292251,27-NOV-11,26-NOV-11,Juan,,en,74.15.97.228,douglas_mayer@sympatico.ca,14110428,000000121509390,5,5,,5
292252,27-NOV-11,25-NOV-11,Priyanka,,en,64.228.145.169,d.edgar@sympatico.ca,14098586,000000121473389,4,4,,4
292253,27-NOV-11,26-NOV-11,Walid,,fr,64.228.76.244,raymond.maillette@sympatico.ca,14114966,000000121496862,5,5,,5
292254,27-NOV-11,26-NOV-11,Adam,,en,64.231.16.220,bvdimock@sympatico.ca,14109376,000000121502769,4,4,,5
292255,27-NOV-11,26-NOV-11,Houcine,,fr,184.144.224.205,JeanpierreStlaurent5@sympatico.ca,14108286,000000121501231,3,3,,4
292256,27-NOV-11,26-NOV-11,Sabha,,en,70.53.197.106,robert.cousineau2@sympatico.ca,14115182,000000121509457,4,5,"I was very surprised of the way your staff handled my problems
thank you very mutch!",5
292257,27-NOV-11,25-NOV-11,Andrea,,en,76.70.70.119,johnwastle@sympatico.ca,14101912,000000121482452,4,3,Nothing.  I seem to have a hardware issue.,5
292258,27-NOV-11,15-SEP-11,Rebecca,,en,184.144.143.185,bakerannette@sympatico.ca,13262662,000000119897839,5,5,,5
292259,27-NOV-11,09-NOV-11,Thorat,,en,70.52.170.63,maggiebrown87@sympatico.ca,13924468,000000121141418,4,5,Less wait time.,3
292260,27-NOV-11,26-NOV-11,Elyes,,fr,70.30.149.81,paul-giguere@bell.net,14114472,000000121508543,2,1,"1- La qualité sonore de la conversation était exècrteble. 2-La prcédure était compliquée. 3-Le problème n'a pas été résolu et un technicien devait venir dimanche, mais résolu le problème moi mêmê dans la soirée de samedi.",2
292261,27-NOV-11,23-NOV-11,Shinoj,,en,174.95.88.188,pccamilleri@bell.net,14080620,000000121438911,4,4,,2
292262,27-NOV-11,26-NOV-11,Cesar,,en,70.26.50.202,bjoan@sympatico.ca,14109206,000000121505567,5,4,"Cesar has a person coming next Sunday with a possible anser to my problem by updating my modem so that a student can access a loptop from other rooms in my home, which is not happening now.  I hoping this will remove the problem.  I am not techy so I will know better after
the installer arrives, but he also told me I can get better recepiton that what I have now at a lower cost that what I am paying.  This is good.",5
292263,27-NOV-11,26-NOV-11,John,,en,76.66.87.187,whnhull@sympatico.ca,14116686,000000121500749,5,5,nothing,5
292264,24-NOV-11,23-NOV-11,Jessica,,en,174.95.63.67,rodney.rourke@sympatico.ca,14081484,000000121429836,5,5,,5
290525,26-NOV-11,25-NOV-11,Eric,,en,184.144.21.164,bluebird6@sympatico.ca,14097540,000000121482785,5,4,"If what I and your representative agreed to happens.
Then there is nothing more you could do.
I would be very happy
I will check my next phone bill very carefully",5
290526,26-NOV-11,25-NOV-11,Zoubeir,,fr,70.48.93.97,cgiasson@bell.net,14098074,000000121493724,5,5,"Excellent service, grande disponibilité, bonnes explications",5
290527,26-NOV-11,25-NOV-11,Aymen,,fr,69.159.166.120,gisele.gariepy@sympatico.ca,14100334,000000121495278,2,1,La voix était trop faible et je le comprenais mal. Il semblait trop pressé.Mon problème n'a pas été réglé.,3
290528,26-NOV-11,25-NOV-11,Mohamed Amine,,fr,69.159.166.120,gisele.gariepy@sympatico.ca,14100336,000000121495759,5,4,Le service téléphonique est beaucoup trop compliqué quand on a une seule question à poser. Avant cela était plus facile. Mais le technicien a bien répondu à mon appel.,4
290529,26-NOV-11,25-NOV-11,Sergio,,en,70.54.100.97,waltere@sympatico.ca,14107736,000000121490773,4,5,N/A,5
290530,26-NOV-11,25-NOV-11,Manel,,fr,70.48.110.237,annette.roy@sympatico.ca,14096940,000000121476165,5,5,rien de plus,5
290531,26-NOV-11,25-NOV-11,Oscar,,en,64.231.0.129,toygun@sympatico.ca,14107394,000000121482966,5,4,"not the people----it is your claims and performance of products--lack of offering deals to good customers tv phone etc---makes you look eleswere tks
",3
290532,26-NOV-11,25-NOV-11,Danielle,,en,99.248.156.21,lfbasso@bell.net,14102802,000000121486186,,,,2
290533,26-NOV-11,25-NOV-11,Baltharaj,,en,65.93.202.181,moira.clark@sympatico.ca,14104246,000000121481353,4,4,,4
290534,26-NOV-11,25-NOV-11,Ousmane,,en,99.252.216.12,rdteasdale@sympatico.ca,14105474,000000121477208,3,4,the agent would do things and I would know if he was there it took him a long time to complete my request,4
290535,26-NOV-11,25-NOV-11,Alpha,,fr,70.48.97.39,jean.gi@sympatico.ca,14101444,000000121490179,5,5,"M. Alpha a répondu très bien à ma demande. Gentil, poli aimable. Service exceptionnel",4
290536,27-NOV-11,26-NOV-11,Kelly,,en,216.121.135.35,andrew.lister@sympatico.ca,14108758,000000121508896,4,4,Dealt with the issue on the internet chat call 2 days before.,3
290537,27-NOV-11,26-NOV-11,Oussama,,fr,69.156.65.173,blouinjp@sympatico.ca,14109222,000000121504536,4,4,Probleme frequent la fin de semaine,4
290538,27-NOV-11,25-NOV-11,Souhail,,fr,70.48.227.203,fio1@sympatico.ca,14099758,000000121489955,2,3,"franchement,mon opinion ne compte pour rien, ce qui m'ennuie le plus est de parler a quelqu'un de afrique du sud pour régler mon problèmeou les problème de mes client, le seul but est de sauver des sous en les payant moins cher, ca me fais beaucoup, beaucoup de peine,trop gratteux  de payer quelqu'un dans le coin, il peut ben avoir un secteur dévasté et cest surtout pas jo blo en afrique qui va le dire, le premier ma dit après un heure qu'il avait une panne dans le secteur tandis que mon voisin avais de l'internet !la prochaine fois que mon modem arrête de syncroniser, je saurais quoi faire et c'est pas vous appeler ! je ne dit pas que eux autres sont des incompétent mais si tu donne la peine de former des gens dans le coin, ce serais pas mal mieux, c'est sur ! Tu vois, j'ai une compagnie informatique, parfois, on préfère de me payer pour dépister les bobos de tes modem a place de vous appeler, toi tu lit ca, et j'en suis sure que tu va le mettre a la poubelle, pourquoi tes supérieur t'écouterais ? si je te quitte pour un compétiteur, tu a mon argent pareil avec le service de dsl, tu a le monopole ! ",1
290539,27-NOV-11,21-NOV-11,Victor Gabriel,,en,24.231.91.155,jbkspier@sympatico.ca,14049180,000000121369839,1,1,"I advised of my moving date several weeks in advance. Ask several times if I could still have my high speed and was advised yes. Well after 4 days to get telephone service with Bell I then found out that my internet was not available and would have to go to dial up. 
I have now found a new provider and will be cancelling my internet service tomorrow.",1
290540,27-NOV-11,27-NOV-11,Med Wacef,,fr,174.92.231.17,pendy@sympatico.ca,14114584,000000121511761,5,5,Rien de Plus.,5
290541,27-NOV-11,25-NOV-11,Sabha,,en,174.88.182.51,joe.famulari@sympatico.ca,14101816,000000121494783,5,5,,4
290542,27-NOV-11,25-NOV-11,Frank,,en,70.48.250.208,djhcherry@sympatico.ca,14099092,000000121489754,1,1,"Provided me with the resolve to my question as to why my other wireless equipment that I had on my linksys system which was working prior to installing the new wireless modem you sent me.  Instead of saying it has nothing to do with bell call HP.  Could have told me that the new modem was not a ""plug and Play"" system you have to reconfigure all your equipment",1
290543,27-NOV-11,18-NOV-11,Luis,,en,69.158.163.39,gary_tinnes@sympatico.ca,14018080,000000121336711,4,4,,4
290544,27-NOV-11,26-NOV-11,Marouen,,fr,69.156.123.37,ahoude_ahoude@sympatico.ca,14108526,000000121509825,5,4,,5
290545,27-NOV-11,26-NOV-11,Munyaradzi,,en,174.94.118.80,jlebkowski@sympatico.ca,14112106,000000121501787,3,4,Hiring staff who speak english as their first language would be very useful.,3
290546,28-NOV-11,26-NOV-11,Hector,,en,76.68.173.197,montrev20@sympatico.ca,14114002,000000121499971,5,5,"The wait time for an representive was verry, verry long.
An improvement in this area would be greatly appreciated.",4
290547,28-NOV-11,23-NOV-11,Mary ruksana,,en,70.31.105.30,wmtaylor@sympatico.ca,14083752,000000121440905,5,5,,5
290548,28-NOV-11,27-NOV-11,Edwin,,en,184.147.228.84,laurie.hellens@sympatico.ca,14120640,000000121515780,5,5,,5
290549,28-NOV-11,27-NOV-11,Shaun,,en,70.27.80.181,james.trish@sympatico.ca,14119798,000000121514591,1,1,Matching competitor pricing,1
290550,28-NOV-11,27-NOV-11,Gabriela,,en,174.95.87.174,brian.boyle@sympatico.ca,14117788,000000121514799,5,5,Explain in the instructions for the new modem that it was for wireless and wired computers and that I no longer needed my old wireless router.,4
290551,28-NOV-11,27-NOV-11,Srinivasan,,en,184.148.136.160,dfp@sympatico.ca,14118498,000000121522597,5,4,,5
290552,28-NOV-11,27-NOV-11,Naim,,fr,184.145.216.18,m-salvetat@sympatico.ca,14120964,000000121513064,5,5,rien de plus,5
290553,28-NOV-11,27-NOV-11,Sarah,,en,76.69.137.15,alicemedcof@sympatico.ca,14117248,000000121523410,5,5,Explained what went wrong.,5
290554,28-NOV-11,27-NOV-11,Khan,,en,50.101.223.253,jmfolliott@sympatico.ca,14120050,000000121514478,5,5,,4
290555,28-NOV-11,27-NOV-11,Souhaib,,fr,70.29.193.153,location.outils.ms@sympatico.ca,14120820,000000121513831,3,3,"C'est très long, vos gens devraient connaître vos produits beaucoup mieux. J'ai eu beaucoup de difficulté à avoir des informations sur vos forfaits internet pour les états unis. C'est pire dans vos boutiques Bell ils ne connaissent même pas ce service.",3
290556,28-NOV-11,27-NOV-11,Suraj,,en,67.239.151.40,walterdragan@sympatico.ca,14123626,000000121517918,4,4,,4
290557,28-NOV-11,27-NOV-11,Anusha,,en,70.31.80.235,margaret.evans@sympatico.ca,14121120,000000121513207,5,5,Nothing thank you.,4
290558,24-NOV-11,23-NOV-11,Jessica,,en,70.53.51.206,janinelin@bell.net,14076494,000000121427433,5,5,Phone connection (I am also a Bell user),5
290559,24-NOV-11,23-NOV-11,Ramzi,,fr,184.146.238.185,ewa.f@sympatico.ca,14074776,000000121448376,5,4,,4
291103,23-NOV-11,19-NOV-11,Carolina,,en,76.70.75.169,benjac@sympatico.ca,14028188,000000121354312,1,2,"I had trouble with my outlook and could not send messages. The Bell person was not really any help. I needed to talk to Shaw or Telus, the Alberta provider as I was in Alberta. she said we can only help you in Ontario, she offered no help wahtsoever. I basically ended our conversation and called Telus. If I could switch internet and phone providers I would. Before the 19th we were in Las Vegas. I as well as my wife paid and extra $10.00 to have reduced calls in the states. Well my phone as well as hers had no service most of the time. Its very difficult to try and run a small business with your cell phone, retrieve voice mail or call clients when the service fades in and out. I called Bell and the customer service person suggested that perhaps Bell and AT&T had some difficulties in the area. Other people were using their cell phones. Why was my reception hit and miss? Your representative suggested that perhaps when I get back home I visit a Bell store and have my phone checked. Well I am back home and the phone works fine, reception is as it should be. Also I live in Blind River, northern Ontario. The closest Bell store is in Sault Ste, Marie or Sudbury.
I need to talk to someone to get a credit back for the US plan that my wife and I both purchased. My cell number is
705-849-9814
her cell number is
705-849-3503
Also while I'm ""venting"" why does it take so long to speak to a representative, then you have to talk to someone else and you are on hold again, then they transfer you and you are on hold again, then you have to tell your storey to the new person and on it goes, very very frustrating.
Ben Wiesner",1
291104,23-NOV-11,16-NOV-11,Brahim,,fr,69.159.176.129,carlem@sympatico.ca,13990254,000000121289376,1,,"J'ai parlé durant une hre et demi avec
des gens qui me passaient d'une personne à l'autre.  J'ai évidemment perdu patience et je leur ai demandé de me passer un TECHNICIEN.  ",1
291105,23-NOV-11,22-NOV-11,Omar,,en,64.228.211.39,merrill.bogart@sympatico.ca,14065522,000000121422509,5,4,,5
291106,23-NOV-11,21-NOV-11,Edwin,,en,70.30.27.41,craig.thompson1@sympatico.ca,14046114,000000121377335,5,5,,5
291107,24-NOV-11,20-NOV-11,Mariem,,fr,64.229.101.216,lou.pr@sympatico.ca,14040342,000000121360668,5,5,,5
291108,24-NOV-11,23-NOV-11,Fourat,,fr,69.157.159.187,cabro9@sympatico.ca,14072768,000000121425916,2,4,le conseiller devrait mieux connaitre son produit et ne pas essayé de se débarraser du client,3
291109,24-NOV-11,23-NOV-11,Giovanni,,en,69.156.117.20,tomdow@bell.net,14083144,000000121448556,4,4,This survey:- the one person who opened the bell mail for me was Giovanni and he deserves much credit.,3
291110,24-NOV-11,23-NOV-11,Travis,,fr,74.15.60.30,georgespaquet@sympatico.ca,14075364,000000121446525,,,"Je n'ai pas parlé à Travis, ni à aucun agent de Bell, le 23 novembre (hier).",
291111,24-NOV-11,23-NOV-11,Adel,,fr,69.156.60.21,raymond1@sympatico.ca,14081106,000000121447180,5,5,Rien d'autre à ma connaissance,5
291112,24-NOV-11,23-NOV-11,Jose,,fr,76.67.189.220,m.s.dollack@bell.net,14078680,000000121436854,2,2,"I tried to put this survey into English as I cannot read French but it did not work.  I would appreciate all correspondence with Bell, including my bill be sent in English.  Thank you Sally Dollack PO Box 59057, Alta Vista Dr. Ottawa On K1G 5T7",3
291113,24-NOV-11,23-NOV-11,Josue,,en,65.92.153.40,valerie.baptist@bell.net,14083372,000000121444125,5,5,,4
291114,24-NOV-11,23-NOV-11,Houssem,,fr,67.68.178.36,clejo1@sympatico.ca,14073366,000000121435611,4,4,quand ont appelle la boite de réception ne répondait pas au genre de problème que j'avais c'est trop compliqué de parlé direct a un agent avec cette machine a parole qui répète tout le temps la même chose,4
291115,24-NOV-11,23-NOV-11,Rodrigues,,en,65.92.133.213,gbrazeau3@sympatico.ca,14075288,000000121443943,1,1,He didn't solve my problem and told me to get a technican and do something with my windows 8.. I just waited for a few hours and called and got another technican who solved my problem.,5
291116,24-NOV-11,23-NOV-11,Salim,,fr,69.157.225.154,marcel046@sympatico.ca,14078858,000000121437566,4,4,,5
291117,24-NOV-11,23-NOV-11,Pau,,en,204.101.19.140,johngreb@sympatico.ca,14077180,000000121430766,5,4,"Allow me to have a discount or one television package for my home and cottage.  To do the ""flip flop"" I am required to call twice a week - when I get to the cottage and then get home.  I have to weigh paying $60 a month vs. making 104 phone calls a year.  Considering my Bell bill is in the range of $4000 a year I thought you could have been more flexible.  I am now looking at Rogers for my one location.  They have incentives to switch over from Bell.",3
291118,24-NOV-11,23-NOV-11,Amelia,,en,70.26.14.115,hopkinsm@sympatico.ca,14076076,000000121426039,4,4,"In my opinion,  your accounting department is your worst enemy",3
291119,24-NOV-11,23-NOV-11,Janice,,en,174.95.183.122,babyrey222@bell.net,14072066,000000121434307,5,5,I don't think I have because I am fully satisfy with my experience.,5
291120,24-NOV-11,23-NOV-11,Armando,,en,74.12.144.67,dlouch@sympatico.ca,14074228,000000121431782,5,5,I have impaired hearing.  If rep. would speak slower it would help.,5
291121,24-NOV-11,23-NOV-11,Salwa,,en,76.68.99.29,goosetave@bell.net,14075630,000000121424166,3,4,My account was in error but resolved 2 days prior to having my internet disconnected. I do not appreciate being treated in this manner and I will be looking for a new provider that respects its customers and treat them right!,1
291122,24-NOV-11,23-NOV-11,Abdulkarim,,en,207.164.79.117,johnsaramago@sympatico.ca,14077188,000000121443385,1,3,"Delivery of a new modem should be next day, I'm paying for a service that I haven't been able to use for almost a week, and I found costumer support rep. rude at times ",2
291123,24-NOV-11,23-NOV-11,Srinivasan,,en,76.71.184.192,carmengoodsell@sympatico.ca,14072846,000000121433094,5,4,,5
291124,24-NOV-11,23-NOV-11,Ravi,,en,70.53.86.108,www.ferne711@sympatico.ca,14083784,000000121425131,5,5,Everything was taken care of and Ravi is very helpful and very pleasant and helpful -thanks Ravi.,5
291125,24-NOV-11,23-NOV-11,Linda,,fr,70.30.157.66,ghisdeli@sympatico.ca,14075452,000000121435156,5,5,,5
291126,24-NOV-11,23-NOV-11,Tracey D,,en,204.101.237.139,fergusonm@sympatico.ca,14074910,000000121426993,2,2,I received conflicting information from the online chat rep. and the rep. I spoke with on the phone.,3
291127,24-NOV-11,23-NOV-11,Joy,,en,65.92.14.132,cporteous@sympatico.ca,14073508,000000121430850,3,2,"This was the second time I had contacted Customer Service re receiving letters requesting return of a Modem that I has already returned. This agent repeated the same promice as the first that I would not receive any further requests. I requested that she include in my file that if I do, then my existing modem will be returned, ie cancellation of service",3
291128,24-NOV-11,22-NOV-11,Kevin,,en,76.67.134.250,valart@sympatico.ca,14070112,000000121419382,2,1,Use Canadian personnel. ,3
291129,24-NOV-11,23-NOV-11,Brett,,en,76.64.77.250,steve.david033@sympatico.ca,14082552,000000121432211,4,4,,5
291677,24-NOV-11,22-NOV-11,Reina,,en,174.92.55.161,j.sacchetti@bell.net,14062300,000000121418066,5,5,"Bell operator""Elisabeth"" deleted a file folder with important information while initially helping me, i was transferred to several operators to help me ""restore"" the file and all of them weren't able to - personal care

Finally i then spoke to Liza and through her supervisor-Alex - Liza was able to restore my file. Without this action I was seriously considering (regrettably) to dismiss you as a provider as I spent about one hour to resolve this issue

Bottom line - Liza and Alex restored my faith in Bell - Thank you! ",5
291678,24-NOV-11,22-NOV-11,Malek,,fr,184.148.204.146,jptur07@sympatico.ca,14063286,000000121411258,5,4,Tout a été parfait.  Bon service.,5
291679,24-NOV-11,23-NOV-11,David,,en,74.15.98.125,mary40@sympatico.ca,14079124,000000121443040,5,5,"Davd was absolutely wonderfull, patient & very polite.  He bent over backwads to help me. Thank you.",5
291680,24-NOV-11,21-NOV-11,Keerthi,,en,76.67.133.28,harbigo@sympatico.ca,14048460,000000121380806,5,5,,4
291681,24-NOV-11,23-NOV-11,Hsine,,fr,70.55.206.154,celinegaudreau@bell.net,14073024,000000121437171,5,5,,5
291682,24-NOV-11,21-NOV-11,Afef,,fr,67.68.150.164,angelepouliot@sympatico.ca,14044359,000000121374191,5,4,,5
291683,24-NOV-11,23-NOV-11,Divya,,en,64.228.72.119,sspiccolo@sympatico.ca,14082460,000000121443830,5,4,,4
291684,24-NOV-11,23-NOV-11,Ridha,,en,69.158.70.144,phairet@sympatico.ca,14080714,000000121445603,2,1,,4
291685,24-NOV-11,23-NOV-11,Brahim,,en,69.158.70.144,phairet@sympatico.ca,14080716,000000121445967,2,1,,4
291686,24-NOV-11,22-NOV-11,Michael,,en,70.29.19.151,wayne.milligan@sympatico.ca,14070372,000000121403381,5,5,"It is now Thursday, the appointed day for Bell technician to come (noon - 5 PM. NO ONE CAME ! I am so disatisfied with ongoing Bell issues. I now need an APPOINTMENT (not a 5 hour window) for technician to come and do the upgrade. Failing this I will be CANCELING at least 2 of my 3 Bell services (and the 3rd as soon as I can). So, BELL - GET WITH IT! It is no wonder that Bell has had thousands of complaints logged against it with the CRTC!",1
291687,24-NOV-11,23-NOV-11,Ron,,en,76.69.149.106,hogan1@sympatico.ca,14076064,000000121424504,5,3,,5
291688,24-NOV-11,23-NOV-11,Ashwini,,en,184.144.180.84,DeanShelley@sympatico.ca,14070902,000000121447035,5,5,Nothing. all went very well as usual...,5
291689,24-NOV-11,22-NOV-11,Sweta,,en,174.88.207.187,p.cheesman@bell.net,14066588,000000121414909,1,1,"Returned a reply to my inquiry.
Ref. # 121414909",1
291690,24-NOV-11,22-NOV-11,Jonathan,,en,174.91.50.183,john.alison@bell.net,14063082,000000121401023,4,4,Nothing to do with the services received.  But will be cancelling soon.,1
291691,24-NOV-11,10-NOV-11,Darwin,,en,70.30.57.11,mritaly@sympatico.ca,13936608,000000121165349,5,5,,4
291692,24-NOV-11,23-NOV-11,Neila,,fr,70.30.186.111,gillesmen@bell.net,14075492,000000121433213,4,4,Rien,3
291693,24-NOV-11,23-NOV-11,Maher,,en,70.51.227.94,ddriver04_@sympatico.ca,14073920,000000121429801,5,5,N/A,5
291694,24-NOV-11,22-NOV-11,Ashfaq,,en,70.27.206.173,ca.paterson@sympatico.ca,14058572,000000121421818,5,5,can't think of anything,5
291695,24-NOV-11,21-NOV-11,Reshma,,en,65.94.203.254,cathy.hrynkiw@sympatico.ca,14045530,000000121373352,4,4,,3
291696,24-NOV-11,22-NOV-11,Bernard,,en,70.26.17.141,ted.ellis@sympatico.ca,14069648,000000121421018,5,4,Shorter wait and clearer sound.,4
291697,24-NOV-11,23-NOV-11,Mariem,,fr,70.29.234.70,reineaimee@sympatico.ca,14081184,000000121426002,5,5,Rien de plus. Embauchez plus de Mariem et votre compagnie n'aura aucun probleme.,5
291698,24-NOV-11,24-NOV-11,Martin,,en,70.53.106.100,d.mcmanus@sympatico.ca,14073620,000000121448804,5,4,"the problem was with your internet security system. I don't know why the system failed in the first place, but your rep, Martin, was thorough and pleasant.",4
291699,24-NOV-11,23-NOV-11,Mohammed,,en,70.53.4.105,cynthiahenry@bell.net,14073588,000000121446258,4,5,,4
291700,24-NOV-11,23-NOV-11,Samantha,,en,207.164.79.85,m.savoie@sympatico.ca,14078684,000000121435952,5,5,,5
291701,24-NOV-11,23-NOV-11,June,,en,207.164.79.85,m.savoie@sympatico.ca,14078682,000000121444068,5,5,,5
291702,24-NOV-11,23-NOV-11,Liza,,en,69.158.149.64,busterfykes@sympatico.ca,14072704,000000121448291,2,1,"helped me reconnect to the internet.
tonight, i spoke with another lady, she's sending me a new modem. but i managed to connect using PPPoE. you need to have someone experienced with Mac computers, for your customers who use Macs.",4
291703,24-NOV-11,19-NOV-11,Tathiana,,en,69.159.19.173,ron.smith3@sympatico.ca,14034512,000000121348591,5,3,Experience was good but the problem seems difficult to resolve,4
291704,24-NOV-11,23-NOV-11,Lamya,,en,69.156.92.241,blrobinet@sympatico.ca,14072420,000000121445060,3,3,The call I made before this one I was disconnect after I spent 10 min. explaining why I was calling.  This call I had to start all over as I was told there were over 100 operators and she could not ask each one who spoke to me.  My reason for the calls were I switched Internet plans a month ago and when I recently received my phone bill the charge for the Internet was no longer on my phone bill.  I was never told that I was in between billing cycles and my next bill I would be charged for two months of internet.  This call I was just trying to find out how much it would be for one month - so I could pay now...I wasted over 1/2 hr of my time and the operators time - not very productive!,3
291705,24-NOV-11,18-NOV-11,Sofiene,,fr,184.144.189.111,mic07@sympatico.ca,14022266,000000121333536,1,1,"Personnel incompétent , service pourri et résultats désastreux ",1
291706,24-NOV-11,14-NOV-11,Haythem,,fr,184.144.189.111,mic07@sympatico.ca,13972710,000000121235026,1,1,Service pourri personnel incompétent résultats désastreux ,1
291707,24-NOV-11,21-NOV-11,Daniel,,fr,70.48.127.181,ibrahim.w@bell.net,14048772,000000121379202,1,1,,1
291708,24-NOV-11,23-NOV-11,Tracy,,en,64.231.55.51,tbarrington@sympatico.ca,14082852,000000121433109,1,3,have each rep the ability to handle phone internet fibe and promotions i was sent to thre differnt peoople on the phone for 90 min,2
291709,25-NOV-11,24-NOV-11,Melvin,,en,69.157.164.99,mohammed.hasei@sympatico.ca,14091998,000000121454841,3,2,"Bell failed to notice that its people r working on existing internet n telephone problems at my neighborhood. When I stepped out of my house at about 2:30pm, I saw few Bell technicians fixing d lines at the box. I called Bell to cancel d sending its technicians to come by scheduled for next day, but at 9am (next day), still its technician showed up. A waste of its resources and surely not an efficient system by Bell n a waste of time trying to help Bell to save its resources.",2
291710,25-NOV-11,24-NOV-11,Hassan,,fr,67.68.199.127,cazamaria@bell.net,14085874,000000121468720,4,3,je n ai pas d experience avec l internet.c est difficile de mexprimer avec votre conseillier.il a fait son gros possible  il etait tres patient avec moi.,5
291711,24-NOV-11,23-NOV-11,Grant,,en,184.145.101.137,sdgotch@sympatico.ca,14081994,000000121436949,5,5,,5
292265,24-NOV-11,22-NOV-11,Shawn,,en,174.94.11.131,fountaingraphics@sympatico.ca,14060844,000000121415841,4,3,Still cannot make heads or tails out of the tv programing information on the web site. To Bell TV or not to Bell TV is still the question????,4
292266,24-NOV-11,23-NOV-11,Karingula,,en,70.49.51.173,sue.biggs@sympatico.ca,14082618,000000121446680,1,2,"I lost all my e-mails in my in-box on Outlook Express when I answered YES to  COMPACTING THEM. Bell should have been able to solve the return of them    rather than passing me off to Microsoft who charged me $66.67 to get my e-mails back.All you did was ask me if I ticked a save box when I first got e-mails about 6 years ago.I couldn't remember.I got all but 1 week back but I am not pleased with YOUR SERVICE.--MY CASE # is 1166140045 at Microsoft Technical help, Could you look into this.--Susannah Biggs ",3
292267,24-NOV-11,19-NOV-11,Jean,,en,174.95.96.92,chris_416@sympatico.ca,14028854,000000121347915,5,5,,5
292268,24-NOV-11,23-NOV-11,Sushil,,en,64.231.207.203,RLawrence56@bell.net,14071046,000000121426158,4,4,,4
292269,24-NOV-11,22-NOV-11,Claudia,,en,70.53.97.101,petra.creede@sympatico.ca,14066972,000000121421464,2,1,I spoke to several men for extended periods of time and I do not recall a Claudia. I did speak to a wmoan for a short  time but th main issues were discussed with to or even three different men.,2
292270,24-NOV-11,14-NOV-11,Ahlem,,fr,70.53.191.204,albanyse@sympatico.ca,13967240,000000121219798,4,4,me confirmer que l'adresse courrielle est bloquée,4
292271,24-NOV-11,10-NOV-11,Mohammed,,en,70.27.79.180,mikeandmaryjohnston@sympatico.ca,13936318,000000121162671,4,4,,4
292272,24-NOV-11,23-NOV-11,Temsu,,en,74.12.216.178,mldiochon@sympatico.ca,14079661,000000121440373,5,5,Make sure that all of your technical people are as friendly and helpful as my technical person.  He was great.,5
292273,24-NOV-11,23-NOV-11,Manel,,fr,174.94.110.102,denis91@sympatico.ca,14074002,000000121425967,5,4,,4
292274,25-NOV-11,24-NOV-11,Mariame,,en,69.157.43.151,cfrost@sympatico.ca,14085946,000000121463499,5,5,,5
292275,25-NOV-11,24-NOV-11,Karen,,en,76.66.132.9,p-held@sympatico.ca,14092520,000000121465217,5,5,Did everything well,5
292276,25-NOV-11,17-NOV-11,Srinivasan,,en,67.71.20.216,kooler_timez@sympatico.ca,14007576,000000121293089,5,5,,4
292277,25-NOV-11,24-NOV-11,Adam,,en,174.95.180.166,greg.robbins@sympatico.ca,14088360,000000121459081,,,"Can't answer the questions, the replacement modem has not arrived, so I am still experiencing the same problem.",2
292278,25-NOV-11,24-NOV-11,Mohamed Sabry,,fr,70.49.74.89,robert_ouellette@bell.net,14093610,000000121461222,5,5,,5
292279,25-NOV-11,24-NOV-11,Hadhemi,,fr,70.30.153.163,j.garneau@sympatico.ca,14088966,000000121453247,2,2,,3
292280,25-NOV-11,24-NOV-11,Hanen,,fr,67.68.110.162,guay.lisette@sympatico.ca,14088390,000000121452458,5,5,"J'avais téléphoné quelques minutes avant et c'est quelqu'un (Harren) de la Tunisie qui m'a répondu.  Elle était avec son superviseur et ils m'ont dit qu'ils ne pouvaient rien faire pour moi sauf m'indiquer un autre navigateur.

N'Étant pas satisfaite de leur réponse, j'ai clavardé avec Alexis et à l'intérieur de 5 minutes il a résolu mon problème, de là sa  COMPÉTENCE.

MERCI",4
292281,25-NOV-11,24-NOV-11,Carmen,,en,174.88.217.159,rsclsmith@sympatico.ca,14093816,000000121449729,5,5,She was excellent,5
292282,25-NOV-11,24-NOV-11,Mariame,,fr,69.157.173.51,solange.roger@sympatico.ca,14094554,000000121462170,3,4,"QU'elle puisse m'envoyer un message écrit pour mieux compremdre.
Je ne veux pas payer mes 2 services téléphonie et internet en haut de 50.00
par mois.Faite-moi savoir vos forfaits",4
292283,25-NOV-11,24-NOV-11,Munyaradzi,,en,174.94.2.189,terryhew@sympatico.ca,14095036,000000121456118,5,5,,5
292284,25-NOV-11,24-NOV-11,Nejib,,fr,66.176.34.5,jocelynebeaupre@bell.net,14089582,000000121450486,4,4,,5
292285,25-NOV-11,24-NOV-11,Wael,,fr,70.28.35.10,intrepid62@sympatico.ca,14088886,000000121467735,1,1,,1
292286,25-NOV-11,24-NOV-11,Bochra,,fr,184.145.176.21,sebast.pincince@sympatico.ca,14094210,000000121452719,5,5,,5
292287,25-NOV-11,24-NOV-11,Nawel,,fr,184.145.176.21,sebast.pincince@sympatico.ca,14094208,000000121457871,5,5,,5
292288,25-NOV-11,24-NOV-11,Afef,,fr,76.18.39.61,henriette.boucher@sympatico.ca,14088638,000000121455138,5,5,"rien de plus  c est la 2e fois que c est si efficace
personne Afef tres competente  merci",5
292289,25-NOV-11,24-NOV-11,Majdi,,fr,174.94.83.80,dcolalillo@sympatico.ca,14086678,000000121462302,5,2,,4
292290,25-NOV-11,24-NOV-11,Mohamed,,en,76.65.142.42,sylvie.lamoureux@bell.net,14094888,000000121459556,4,4,,4
292291,25-NOV-11,24-NOV-11,Elizabeth,,en,70.24.178.12,brewerg@sympatico.ca,14085588,000000121469866,5,5,nothing,5
292292,25-NOV-11,24-NOV-11,Jorge Alberto,,en,174.93.9.240,kenneth.moorehead@sympatico.ca,14090098,000000121456938,5,5,,5
292293,25-NOV-11,23-NOV-11,Ashok,,en,174.92.114.251,ejfudd@bell.net,14074578,000000121425950,4,5,,5
292294,25-NOV-11,24-NOV-11,Marvin,,en,174.91.111.147,ghalford@bell.net,14088158,000000121464768,2,1,Technicians actually solving my problem,1
292295,25-NOV-11,23-NOV-11,Krishidhar,,en,70.49.110.114,snorman1@sympatico.ca,14082344,000000121438967,4,4,"quicker response; waited too long for a contact",4
292296,25-NOV-11,24-NOV-11,Rebecca,,en,67.70.1.149,poteryhead@sympatico.ca,14093050,000000121456783,4,4,more discounts on services,4
292297,25-NOV-11,24-NOV-11,Aika,,en,184.148.180.231,mlou.cronin@sympatico.ca,14091926,000000121455268,5,5,"Nothing.  It was a simple question which was answered to my satisfaction.

",5
292298,25-NOV-11,24-NOV-11,Gregorio,,en,65.95.59.207,bob_xrt@bell.net,14085466,000000121455356,5,5,,4
292299,25-NOV-11,24-NOV-11,Mark,,en,65.95.59.207,bob_xrt@bell.net,14085468,000000121454453,5,5,,5
292300,25-NOV-11,24-NOV-11,Kishore,,en,70.54.135.133,sea-gull@sympatico.ca,14094186,000000121465651,5,5,NOTHING....HE IS A GREAT TECHNICHION...KNEW EXACTLY WHAT HE WAS DOING,5
292301,25-NOV-11,24-NOV-11,Mohamed Taher,,fr,174.92.162.174,den.clopel@sympatico.ca,14086764,000000121470559,5,5,Tout a été résolu par une personne compétente et très patiente et surtout language facile à comprendre.,5
292302,25-NOV-11,24-NOV-11,Elmer,,en,70.48.211.125,ashm@sympatico.ca,14084958,000000121462284,5,4,"I was satisfied with technical help because the technical representative helping me resolve my 
issue was competent and had good listening skills.

 ",4
292303,25-NOV-11,24-NOV-11,Geetha,,en,174.95.101.115,pstyvers@sympatico.ca,14093116,000000121471037,5,5,can't think of anything,5
292304,25-NOV-11,24-NOV-11,Aymen,,en,70.55.117.28,silflo@sympatico.ca,14094440,000000121461536,5,5,,5
292305,25-NOV-11,22-NOV-11,Kevin,,fr,174.89.243.187,suzelnice@sympatico.ca,14069440,000000121407247,5,3,m'aviser de l'augmentation et arrêter d'augmenter constament les frais.,2
292306,25-NOV-11,24-NOV-11,Nasra,,en,69.157.49.187,palmedia@sympatico.ca,14092578,000000121456498,5,5,nothing,5
292307,25-NOV-11,24-NOV-11,Hassan,,fr,184.151.115.57,lapa2010@bell.net,14090414,000000121466982,4,5,,4
292308,25-NOV-11,24-NOV-11,Karen,,en,174.91.227.120,hovig.papazian@sympatico.ca,14088758,000000121454959,5,5,Very well done ,5
292309,25-NOV-11,24-NOV-11,Rain,,en,184.147.216.206,sltl@sympatico.ca,14094514,000000121459399,5,5,Thans All,5
290560,24-NOV-11,23-NOV-11,Rod,,en,67.70.200.219,sjmachine@sympatico.ca,14082284,000000121447614,4,5,"Keep good experienced technicians on your payroll & answering the customers calls / problems.
Sam",5
290561,24-NOV-11,22-NOV-11,Anne,,en,70.26.100.164,brileh@sympatico.ca,14058424,000000121414725,5,4,,3
290562,24-NOV-11,23-NOV-11,Hector,,en,67.68.16.98,kenneth.douglas@sympatico.ca,14077670,000000121431140,5,5,nothing,5
290563,24-NOV-11,22-NOV-11,Nelly,,en,174.113.34.92,chris.ephgrave@sympatico.ca,14058956,000000121412068,1,2,"Be absolutely certain about the information you give out to your customers; SPEAK AND UNDERSTAND ENGLISH - Do away with the scripts!",1
290564,24-NOV-11,23-NOV-11,Ahmed,,fr,70.51.51.176,alibrati@sympatico.ca,14071498,000000121428353,4,4,"Je pense ce qui etait possible, a ete fait. J'ai ete tres satisfait du technicien qui m'a installe le nouveau Modem. Il a, avec beaucoup de courtoisie, realiser tous les tests que je lui ai damandes.",5
290565,24-NOV-11,22-NOV-11,Philip,,en,76.67.125.141,dht.inc@sympatico.ca,14059902,000000121412925,5,5,"Maintain excellent level of support and service as provided by Philip.  His technical knowledge, expertise and persistence were instrumental in solving perplexing mutually exclusive conectivity problems an my new laptop (Windows 7 O/S) and older desktop (XP O/S) computers, using a Bell 2701HG-G modem.  He was patient, kind, considerate and helpful.  After the session I felt the same satisfaction that I would after enjoying a fine meal at a 5 star restaurant.  Eric's followup on Nov. 23 to insure the effectiveness of the problem resolution on the 22nd was also commendable and noteworthy.  My experience speaks well of the management of your organization.  And your ability to project a positive customer service ethic at the customer-technician interface.  It is nice to work with people who care enough to do their very best.  Thank You.",5
290566,24-NOV-11,23-NOV-11,Hanen,,fr,65.93.154.209,y.stgeorges@sympatico.ca,14083810,000000121426097,5,4,rien,5
290567,24-NOV-11,22-NOV-11,Adel,,fr,70.51.15.17,moradahamni@bell.net,14065976,000000121422694,2,2,Améliorer notre service internet.,3
290568,24-NOV-11,23-NOV-11,Asir raja,,en,184.147.122.145,elizabeth.giles@sympatico.ca,14074620,000000121444091,5,5,,3
290569,24-NOV-11,23-NOV-11,Sergio,,en,174.91.120.22,harperw@sympatico.ca,14075908,000000121446682,5,5,,4
290570,24-NOV-11,23-NOV-11,Moemen Belleh,,fr,76.67.152.104,matchka.berg@sympatico.ca,14079160,000000121446817,5,5,,5
290571,24-NOV-11,23-NOV-11,Serina,,en,174.91.225.237,nweiss1@sympatico.ca,14080284,000000121445167,4,5,Reduce time to get to agent,4
290572,24-NOV-11,23-NOV-11,Asha,,en,184.145.64.36,rrbull@sympatico.ca,14081616,000000121437249,3,3,Tell my power cord could be the problem.,5
290573,24-NOV-11,23-NOV-11,Sarah,,en,65.94.172.183,daniel.newman@sympatico.ca,14073714,000000121434471,4,5,N/a,5
290574,24-NOV-11,16-NOV-11,Helmi,,fr,67.68.211.36,daniellemario@sympatico.ca,13991216,000000121286208,4,4,,4
290575,24-NOV-11,23-NOV-11,Juliio,,en,70.51.164.254,marie.greig@sympatico.ca,14078952,000000121446388,5,5,,5
290576,24-NOV-11,23-NOV-11,Sarah,,en,76.69.153.185,tallisa@sympatico.ca,14082798,000000121443501,5,5,,5
290577,25-NOV-11,24-NOV-11,Frank,,en,70.54.69.149,bmccrackin@sympatico.ca,14085446,000000121463121,4,3,You need android system support for internet and email,4
290578,25-NOV-11,24-NOV-11,Dilip,,en,184.147.133.243,ddallison@sympatico.ca,14086688,000000121454890,5,5,,5
290579,25-NOV-11,24-NOV-11,Elsy,,en,174.89.123.192,jwearing@sympatico.ca,14089878,000000121454944,2,2,I still do not understand why my internet usage has jumped from less than 1 GB per day to about 3.  I have contacted Bell three times in the last two days and no one has been able to explain satisfactorily why there has been this sudden jump.  As far as we can tell our internet usage has not changed since we first got High Speed the beginning of Sept.  ,2
290580,25-NOV-11,22-NOV-11,Vijay,,en,174.137.236.53,rjmacleod@sympatico.ca,14067864,000000121416241,1,1,"I was told that the power source to the modem was not functioning and a replacement would be sent immediateley to be received in 2  working days- it is now Friday and \i have not received the part and am writing this in the public library wifi since my Bell sevice at home is not functioning!!
No on line capacity at home since Monday-- missed important messages from the hosptal where I practice and unable to review records etc on a public system

\Very dissatisfied ",1
290581,25-NOV-11,24-NOV-11,Caroline,,en,184.148.122.83,theramsden@sympatico.ca,14095110,000000121459270,3,2,can't understand how Rogers could intercept a Bell internet line and post a message on my computer. Doesn't make me feel secure.,2
290582,25-NOV-11,24-NOV-11,Deepak,,en,74.14.197.52,cfayet@sympatico.ca,14085942,000000121460135,5,5,,4
290583,25-NOV-11,24-NOV-11,Brenda,,en,70.53.0.168,stewartcunningham1@sympatico.ca,14094736,000000121469521,5,5,perfect. my thanks to Brenda.,5
290584,25-NOV-11,22-NOV-11,Pavan,,en,70.31.60.191,g.eippert@sympatico.ca,14060990,000000121406678,4,4,,5
290585,25-NOV-11,24-NOV-11,Joseph,,en,64.231.227.138,rawnco@sympatico.ca,14093296,000000121471335,5,5,,5
290586,25-NOV-11,24-NOV-11,Juliio,,en,65.94.201.91,jbhillier@sympatico.ca,14089144,000000121467602,5,4,,4
290587,25-NOV-11,24-NOV-11,Mariem,,fr,64.228.225.23,gyanez@sympatico.ca,14088460,000000121454314,2,1,"Je ne sais pas, je ne suis pas technicien. Le modem est fini et il a été impossible de le rétablir à distance.",2
290588,25-NOV-11,24-NOV-11,Wissem,,fr,184.145.156.245,mspeer@bell.net,14092144,000000121455074,3,2,"On me redemande toujours  de taper le mot de passe dans le trousseau,je le fais et c'est toujours inexact!!!
Mot choisi!!   martine!!Pourquoi il ne fonctionne toujours pas ??",4
290589,25-NOV-11,24-NOV-11,Abdelalim,,fr,70.24.238.108,serge.harvey@bell.net,14094244,000000121462216,4,2,"QUAND J`AI CHANGÉ DE VIDÉOTRON À BELL , C`EST PARCE QUE C`ÉTAIT MOINS CHER , DANS L`OFFRE QUI M`AVAIT ÉTÉ PROPOSÉE J`AVAIS GRATUITEMENT POUR 3 ANS LE DÉCODEUR HD ET UN DÉCODEUR STANDARD ET JE PAYAIS POUR LE TROISIÈME , AU BOUT D`UN AN VOUS M`AVEZ FACTURÉ LES DÉCODEURS ,SUITE A MON APPEL VOUS AVEZ RECTIFIÉ , MAIS VOUS N`AVEZ PAS REMBOURSÉ LE MOIS QUE JE VOUS AI PAYÉ , EN PLUS DERNIÈREMENT VOUS ENLEVEZ 20$ DE CRÉDIT QUI POURTANT M`AVAIS ÉTÉ OFFERT POUR 3 ANS , LA ENCORE SUITE A MON APPEL VOUS AVEZ CORRIGÉ EN PARTI SEULEMENT .DE PLUS VOUS EN ÊTES RENDU AU MÊME MONTANT QUE JE PAYAIS AVEC VIDÉOTRON , EN PLUS VOTRE SERVICE AVEC COUPOLE COUPE RÉGULIÈREMENT LORS DE GRAND VENT OU NEIGE .ÉGALEMENT VOUS NOUS ANNONCÉ DES AUGMENTATION POUR TOUS LES SERVICES DE 7$ . ALORS JE VAIS ANALYSER MON ABONNEMENT A BELL VERSUS D`AUTRES FOURNISSEURS. ",2
290590,25-NOV-11,22-NOV-11,Deepthi,,en,67.70.83.9,books.bailey@sympatico.ca,14058310,000000121421084,4,4,,5
290591,25-NOV-11,23-NOV-11,Reshma,,en,76.69.31.236,jvan54@sympatico.ca,14077422,000000121428259,4,4,,5
291130,24-NOV-11,23-NOV-11,Sharon,,en,70.55.210.224,minimine@sympatico.ca,14079602,000000121436085,5,5,Everything was A-OK,5
291131,24-NOV-11,21-NOV-11,Fida,,fr,67.68.208.73,prefjpp@sympatico.ca,14053382,000000121376926,4,1,"Avoir des meilleurs forfaits pour internet
et plus de rapidité pour haute performance  à la vitesse que mon internet entre à la maison c'est long d'être performant
",1
291132,24-NOV-11,21-NOV-11,Xenia,,en,69.17.145.132,je.darling@sympatico.ca,14049242,000000121396709,5,5,,3
291133,24-NOV-11,23-NOV-11,Raul,,en,174.91.95.118,srbr@sympatico.ca,14082434,000000121441844,4,4,,4
291134,24-NOV-11,23-NOV-11,Jamila,,fr,69.159.154.65,guylaine.morin@bell.net,14075788,000000121427766,2,2,"j'avais l'impression de parler a quelqu'un qui voulait se débarrasser du problème.

J'ai toujours eu l'internet depuis 1991 et je n'ai jamais eue autant de problème avec mon accès.  Ma connection internet se perd régulièrement, lorsque je fais du skype avec des gens c'est toujours saccadé.

Je pense réellement retourner avec Vidéotron.",1
291135,24-NOV-11,23-NOV-11,Irfan,,en,142.106.173.94,drew.ralph@bell.net,14074394,000000121425200,1,1,My problem was not resolved.,1
291136,24-NOV-11,21-NOV-11,Med Anouar,,fr,65.92.31.229,lisedeziel@sympatico.ca,14050816,000000121373553,1,2,un peu moins d attente et un peu plus de personnel compétent,2
291137,25-NOV-11,24-NOV-11,Christopher,,en,74.15.119.133,pierre.mazloumian@sympatico.ca,14092920,000000121457522,5,5,"I REALLY DO NOT KNOW. If I need help I know who to call , Bell technical support",5
291138,26-NOV-11,25-NOV-11,Houssemeddine,,fr,174.92.166.26,doudou.181@bell.net,14099214,000000121476453,5,5,,5
291139,26-NOV-11,25-NOV-11,Yara,,en,70.54.114.22,gcozens@sympatico.ca,14100114,000000121495379,5,5,Nothing,5
291140,26-NOV-11,25-NOV-11,Brahim,,fr,174.88.156.136,renda@bell.net,14105528,000000121493933,3,1,vous devriez laisser vos départements ouvrir et fermer toutes a la meme heures,4
291141,26-NOV-11,25-NOV-11,Kurt,,en,174.91.78.202,ashinchey@sympatico.ca,14097086,000000121482929,5,4,Have the services available to all clients needs and have a solution to address there issues. This has no reflection on the CCR person as they went out of there way to try and resolve it with a phone call in return.,3
291142,26-NOV-11,25-NOV-11,Mohamed,,fr,174.88.167.113,castl@bell.net,14097960,000000121487714,4,4,"Si l'instalateur de l'équipement internet aurait eu le meme profécialisme que le soutien technique, la premiere approche aurait été moin décevante.Le soutien technique,quant a lui,était sans reproche",4
291143,26-NOV-11,25-NOV-11,Brenda,,en,184.144.41.193,ryork@sympatico.ca,14106029,000000121494833,5,5,nil,5
291144,26-NOV-11,25-NOV-11,Jose,,en,65.92.206.241,bob.bergamin@sympatico.ca,14097570,000000121488204,5,5,Not 1 thing,5
291145,26-NOV-11,25-NOV-11,Salvador,,en,70.31.104.148,r.matthys@sympatico.ca,14105334,000000121479238,4,4,navigating through the maze. I was on the electronic help line first. Which was a total waste of time. The representative cut through the bull much faster and pin pointed the problem. Nobody wants to go through electronically to fix their problems. Smarten up!,3
291146,26-NOV-11,24-NOV-11,Chantal,,en,174.95.138.203,pmayer@bell.net,14093002,000000121462364,4,4,"My recent experience was good, but I don't see why loyal customers have to complain before they can get better deals.  If I hadn't called to find out what my options were to lower my bill, I would still be paying a much higher price.  I do appreciate and thank them for telling me that I do have to call them back next year.
As for recommending Bell, I will certainly tell everyone about my positive experience I had with your company this time.  I am a loyal Bell customer and will remain one if I keep getting this kind of service.
I know this doesn't really answer your question, but it was the only place to put a comment. ",4
291147,26-NOV-11,25-NOV-11,Mokhtar,,fr,69.156.206.186,daniel__dufour@sympatico.ca,14098690,000000121489894,4,5,Réduire le temps d'attente,3
291148,26-NOV-11,25-NOV-11,Jose,,en,70.48.109.16,adraier@sympatico.ca,14096474,000000121489975,5,4,,4
291149,26-NOV-11,25-NOV-11,Khalil,,en,76.69.220.210,robert.gordon002@sympatico.ca,14105726,000000121482118,5,4,"The technician was very helpfull and more important, very patient with me.",5
291150,26-NOV-11,25-NOV-11,Gabriel,,en,69.157.63.238,osso2010@bell.net,14104724,000000121475902,3,4,"Please don't assume that I am stupid.  You don't have to take over my machine.  Just tell me what to do.
",3
291151,26-NOV-11,24-NOV-11,Roshan,,en,174.93.54.49,mmakund@sympatico.ca,14091934,000000121452983,5,4,,4
291152,26-NOV-11,25-NOV-11,Loyda,,en,69.158.183.127,detinger@sympatico.ca,14098996,000000121485533,5,4,Change your server....,3
291153,26-NOV-11,25-NOV-11,Anna marie,,en,76.64.124.13,mclean-farms@sympatico.ca,14103808,000000121484905,4,4,,4
291154,26-NOV-11,22-NOV-11,Sarah,,en,69.156.44.187,fry00@sympatico.ca,14060966,000000121407313,5,5,,5
291155,26-NOV-11,25-NOV-11,Mohammed,,en,70.31.78.254,paula_allen@sympatico.ca,14104916,000000121495027,5,5,,4
291156,26-NOV-11,02-NOV-11,Edwin,,en,70.27.76.239,christinechandler@bell.net,13839060,000000120978117,,,,
291157,26-NOV-11,25-NOV-11,Stephan,,en,70.27.2.146,carol48@sympatico.ca,14097912,000000121484469,4,4,The people who spoke to me were excellent and very understanding when it turned out it was something I had done wrong.  ,5
291158,26-NOV-11,25-NOV-11,Houcem,,fr,65.94.182.6,susielanglois@sympatico.ca,14106906,000000121477121,5,5,Rien d'autre,5
291159,26-NOV-11,23-NOV-11,Maher,,fr,76.67.178.12,jfilion.jf@sympatico.ca,14076830,000000121444121,5,5,"La venue du technicien Bell samedi AM a résolu le problème dans ma zone d'habitation. Merci.

Pour une raison que j'ignore je ne peux utiliser mon wifi B292 mon window ne le reconnait pas. À suivre au besoin.",5
291160,26-NOV-11,25-NOV-11,Edward,,en,76.69.129.220,jimken@sympatico.ca,14101640,000000121484844,3,3,could have been more encouraging as to my ineptness.  also this email should have come to barbken@sympatico.ca and NOT jimken@sympatico.ca,4
291161,26-NOV-11,24-NOV-11,Nejib,,fr,70.26.206.135,retraitel.nic.ric@sympatico.ca,14093408,000000121462998,3,4,"Je trouve abusif de me facturer 49$ mon vieux modem Speedstream 5200 que j'ai payé plusieurs fois à 4.95 par mois pendant toutes ces années...
R.L. (retraité Bell)

",4
291162,26-NOV-11,25-NOV-11,Eddy,,en,174.95.18.114,trudyvideki@sympatico.ca,14107442,000000121485312,5,5,Nothing.,5
291163,26-NOV-11,25-NOV-11,Emely,,en,174.92.80.166,tt2@sympatico.ca,14107458,000000121474387,1,1,I waited at home for 6 hours and nobody showed or called. I'm NOT HAPPY. Brutal service. And telling everyone.,1
291164,26-NOV-11,23-NOV-11,Diego,,en,70.29.0.159,lenthump@sympatico.ca,14078188,000000121446701,5,5,,5
291165,26-NOV-11,24-NOV-11,Mauricio,,en,69.157.54.245,jadams000@sympatico.ca,14089034,000000121472593,5,5,Fine as  is.,5
291166,26-NOV-11,24-NOV-11,Mohammed,,en,70.50.154.50,apaduano12@sympatico.ca,14084862,000000121471267,4,4,,4
291167,26-NOV-11,21-NOV-11,Tara,,en,174.91.59.48,berger5773@sympatico.ca,14044918,000000121386557,5,4,to reduce constant problems relating to our internet,4
291712,24-NOV-11,23-NOV-11,Ravi,,en,174.92.83.46,susan108@sympatico.ca,14082666,000000121442373,4,4,"Increase security or firewalls, so that hackers can't hack email accounts!!",4
291713,24-NOV-11,23-NOV-11,Darlene,,en,174.95.101.145,lpalmatier@sympatico.ca,14078498,000000121431444,4,4,,4
291714,24-NOV-11,23-NOV-11,Walid,,fr,70.55.122.120,patrick.firreri@sympatico.ca,14080508,000000121425899,5,5,Tout est parfait et très instructif.,5
291715,24-NOV-11,23-NOV-11,Stephane,,fr,74.14.204.34,dfortin11@bell.net,14074088,000000121436696,5,5,"rien de plus, satisfaction complète",5
291716,24-NOV-11,23-NOV-11,Nicholas,,en,70.30.55.151,njsiller@sympatico.ca,14080158,000000121447872,5,5,,4
291717,24-NOV-11,21-NOV-11,Ahmed,,fr,184.148.249.217,duber13@sympatico.ca,14047036,000000121394225,4,5,"Le temps.
J'ai perdu près 1h30 au téléphone.
Le résultat OK mais c'est vraiment trop long en attente",4
291718,24-NOV-11,23-NOV-11,Hugo,,en,70.48.238.36,accameron@bell.net,14071214,000000121447991,5,5,"Hell, I didn't even have to wait long !
Nothing could be improved other than giving this survey filler a free iPad for helping with the survey !!!",5
291719,24-NOV-11,23-NOV-11,Duncan,,en,76.71.57.128,w.schneiders@bell.net,14083556,000000121436147,5,5,,5
291720,24-NOV-11,22-NOV-11,Jeanette,,en,69.71.229.101,lois.harvey@sympatico.ca,14064490,000000121401030,5,5,"I just wanted to discuss my statment Nov4th/11 it was to much for my budget
I wanted it rectified,and she was able to help me.
Thank you,
Sincerely,
Dennis & Lois Harvey",5
291721,24-NOV-11,22-NOV-11,Anup,,en,70.26.45.224,rrmercier@sympatico.ca,14068198,000000121422553,4,1,"He was very helpful, we tried everything we could think of, but I still can only access my sympatico through my hotmail account.  Nothing changed.",3
291722,24-NOV-11,23-NOV-11,Thitola,,en,69.158.169.251,cjls6@bell.net,14073306,000000121447176,4,4,"She was very polite, helpful and willing to listen also...with good advise...thank you Thitola..
",5
291723,24-NOV-11,23-NOV-11,Anis,,fr,70.48.128.110,robertgraves@bell.net,14081440,000000121436997,5,5,,5
291724,25-NOV-11,24-NOV-11,Nasra,,en,76.70.109.206,sleetburger@bell.net,14094498,000000121461959,5,2,,5
291725,25-NOV-11,24-NOV-11,Edwin,,en,70.24.160.15,jim.mcghee@sympatico.ca,14089444,000000121461632,5,5,,5
291726,25-NOV-11,23-NOV-11,Veerapuram,,en,67.70.71.213,Glenwell05@bell.net,14070942,000000121425922,4,4,"I had difficulty hearing your representative - due, I gather to a faulty headset. ",4
291727,25-NOV-11,24-NOV-11,Bob,,en,65.92.145.105,armand.campagnoni@sympatico.ca,14084908,000000121465590,5,5,,5
291728,25-NOV-11,22-NOV-11,Adel,,fr,184.144.162.145,roger394@sympatico.ca,14068056,000000121414942,4,2,"Non, c'était un problème qui relevait de Microsoft.  Quand j'ai appelé au numéro que Adel m'avait donné, le grossier personnage à la réception de Microsoft n'a jamais voulu me transférer  à un autre département.  Il fallait absolument que je fasse ma demande par écrit parce que c'était à propos de connection à Hotmail.",5
291729,25-NOV-11,23-NOV-11,Thorat,,en,74.14.27.118,wcronkwright@bell.net,14083640,000000121429980,4,4,buy me a new laptop,4
291730,25-NOV-11,24-NOV-11,Victor Gabriel,,en,70.52.170.207,mfh@sympatico.ca,14091664,000000121468024,5,4,,4
291731,25-NOV-11,24-NOV-11,Abdelalim,,fr,76.67.199.120,bdeshaies@sympatico.ca,14085202,000000121464983,1,1,un heure sure la ligne crisse  ces quoi ce tabarnak de service la.vouler vous garder vos client.prochain mois que ma facture est pas corret je vous flush pour aller chez videotron .,1
291732,25-NOV-11,21-NOV-11,Ahmed Khalil,,fr,76.71.127.80,francine10@sympatico.ca,14047666,000000121396215,4,4,"Tout a été très correct et poli pour le service avec ce conseiller, mais ce n'est pas toujours ainsi car souvent la communication avec la langue est difficile à comprendre",4
291733,26-NOV-11,12-NOV-11,Nebgha,,fr,184.148.255.134,johannelamarche@sympatico.ca,13955450,000000121190073,1,1,avoir quelqu'un de compétent à me répeondre,1
291734,26-NOV-11,24-NOV-11,Mohamed Amine,,fr,65.92.30.112,liseetyves@sympatico.ca,14090730,000000121466876,3,4,"J'avais de la difficulté à comprendre votre conseillé ???

Il semblait vouloir couper au plus court ???

Il semblait à la hate ???

Il pourrait essayer d'aller un peu moins
vite ça irait probablement plus vite !!

Parler un peu plus fort .

Bien prononcé.

On aurait probablement moins besoin de faire répéter !!!

Merci de votre attention.. 
répéter..",3
291735,26-NOV-11,25-NOV-11,Keerthi,,en,174.91.35.138,n.copeman@sympatico.ca,14104450,000000121475828,4,3,Speed,3
291736,26-NOV-11,25-NOV-11,Bobbie-Jo,,en,174.91.35.138,n.copeman@sympatico.ca,14104448,000000121476586,4,5,,3
291737,26-NOV-11,25-NOV-11,Nadia,,fr,184.144.176.16,chla@sympatico.ca,14098174,000000121474050,3,1,Que le service de création de compte ne soit pas en panne.,4
291738,26-NOV-11,25-NOV-11,Zoubeir,,fr,184.144.176.16,chla@sympatico.ca,14098176,000000121494607,4,4,,4
291739,26-NOV-11,24-NOV-11,Vincent,,en,76.64.79.126,b_murray1970@sympatico.ca,14085088,000000121449320,4,3,Bring call centre back to Canada. ,4
291740,26-NOV-11,25-NOV-11,Besma,,fr,70.30.236.215,mariette.st-georges@sympatico.ca,14103524,000000121473154,5,5,"Honnêtement rien de plus!  J'ai eu droit à un service courtois, poli et très professionnel.  Que demander de plus?",5
291741,26-NOV-11,25-NOV-11,Seshadri,,en,184.148.124.234,sheilafinlay@sympatico.ca,14106442,000000121492634,4,4,Don't know that I have completely resolved everything yet.  Talking with a real person quicker would be great.,4
291742,26-NOV-11,25-NOV-11,Chiheb,,fr,65.93.130.139,sophie.danieli@sympatico.ca,14106638,000000121484446,5,5,,4
291743,26-NOV-11,25-NOV-11,Aidin,,en,70.48.68.82,sbtravis@bell.net,14106246,000000121492666,5,5,There was a delay in the CSR getting the information required.  This can be improved by sharing account information between multiple services.  ,5
291744,26-NOV-11,25-NOV-11,Amanda,,en,70.31.62.74,kjmcgilly@bell.net,14102448,000000121473940,5,3,,5
291745,26-NOV-11,25-NOV-11,Brad,,en,174.88.219.184,willi.onstein@bell.net,14107822,000000121485618,4,4,"doing it right the first time, so I don't need to call you to correct a mistake.",4
291746,26-NOV-11,10-NOV-11,Chelsey,,en,70.49.51.200,harvey.armstrong@sympatico.ca,13933052,000000121156702,3,3,"Providing service by native English speakers, finishing the job, including making it possible for the wireless part of the network to function. I am frustrated with the service, and will try to call in again tomorrow to see if someone can help me get it going, as I cannot get it going now.  My wife is dependent on the wireless service and uses the internet a lot, butit is not avialable to her, as she has no hardwired connection.",2
291747,26-NOV-11,25-NOV-11,Gregorio,,en,108.206.253.250,basil.cohen@sympatico.ca,14097284,000000121486575,1,2,Contact me end of March and I'll tell you all about it. Just because I suspended my internet until March is no reason why you cut all my Bell Security off.,
291748,26-NOV-11,25-NOV-11,Luis,,en,108.206.253.250,basil.cohen@sympatico.ca,14097286,000000121486740,1,1,See my previous survey,
291749,24-NOV-11,23-NOV-11,Ashok,,en,174.93.29.74,phillipsdj@sympatico.ca,14080742,000000121442503,1,1,,1
292310,25-NOV-11,24-NOV-11,Daniel,,fr,184.145.168.134,svp1@bell.net,14094848,000000121461363,3,1,"Mon fils a un internet de 25 gigs a Montréal, ici à la Prairie le maximum de de 7. et qqchoose.  Je me sens comme dans la jungle.",3
292311,25-NOV-11,24-NOV-11,Jihed,,fr,184.148.233.9,lillian.tipson@sympatico.ca,14090630,000000121458763,5,5,non un agent extremement gentil,5
292312,25-NOV-11,24-NOV-11,Arbi,,fr,70.30.172.199,n.emond01@sympatico.ca,14092216,000000121468577,3,1,j'ai fait appel a quelqu'un autre pour corriger,4
292313,25-NOV-11,24-NOV-11,Jay,,en,76.69.128.216,wharcourt@sympatico.ca,14095708,000000121449767,5,5,nothing,5
292314,25-NOV-11,24-NOV-11,Edgar,,en,76.69.22.197,louiseguerin@sympatico.ca,14090832,000000121471058,3,1,"not have caused the problem in the first place!  Be ready to offer SERVICE to client and not expect nthe client to cater to the service provider.  Since I was at my condo for a short time, I had scheduled appointement and meetings thoughout my stay.  When bell was asking me to be home from either 8 till 5 or 5 to 9, I could not do it. I could have done from 8 to 10 or from 10 to 12 for 2 hour count but apparently, they can't give such timed service.  Therefore, I had no internet service for tehfirst 5 days of my stay meaning that i could not retrieve notes for meetings and other ongoing transactions. Most frustrating. I am told that a service change had been done at the Center and my line had been left on the old system  therefore dead.  This happened on the 2nd of November I was told by a tech who tried to help me and contacted accounting.",2
292315,25-NOV-11,23-NOV-11,Maher,,fr,65.94.26.34,frbeliveau@sympatico.ca,14060922,000000121423834,2,2,,3
292316,25-NOV-11,24-NOV-11,Sharon,,en,67.71.7.17,kidzkab@bell.net,14090158,000000121462290,5,5,,5
292317,25-NOV-11,21-NOV-11,Mohamed,,fr,74.15.212.75,lucedion6@sympatico.ca,14051046,000000121383759,5,5,,5
292318,25-NOV-11,28-SEP-11,Nizar,,fr,70.53.219.164,olivierfrancois@sympatico.ca,13434990,000000120208828,4,4,,5
292319,25-NOV-11,24-NOV-11,Mohammed,,en,70.31.40.143,davidwellsd@sympatico.ca,14086626,000000121461699,5,5,,5
292320,25-NOV-11,24-NOV-11,Milo,,en,70.31.40.143,davidwellsd@sympatico.ca,14086628,000000121460276,5,5,,5
292321,25-NOV-11,24-NOV-11,Adnan,,en,67.70.160.252,ac.simpson@sympatico.ca,14084388,000000121460911,5,5,YOU WERE EXCELLENT.,5
292322,25-NOV-11,23-NOV-11,Asma,,en,184.146.167.91,cwduffett@sympatico.ca,14073568,000000121430561,5,5,"i wish i have had more time to think of what i was calling about.  after i hung up, i remembered, but did not call back.
Thank you for asking.

Cathi Duffett",5
292323,25-NOV-11,24-NOV-11,Med Ali,,fr,184.148.245.183,zione@sympatico.ca,14095938,000000121458218,4,4,,4
292324,26-NOV-11,06-NOV-11,Mauricio,,en,174.94.48.96,stevereal@bell.net,13891180,000000121062771,1,1,Wht does Bell continue to drop the speed on my downloads?  I will follow up with the CRTC regarding the numerous complaints and lack of response from Bell.  Please advise,1
292325,26-NOV-11,25-NOV-11,Timothy,,en,76.69.20.109,paube@sympatico.ca,14104894,000000121478933,4,4,take off the ( let bell notefy you when the line is free) on the phone line when I try to call in to a contest on the radio it mess is up my chances to win so I have to use a sell phone.,5
292326,26-NOV-11,25-NOV-11,Kranthi,,en,184.147.36.210,bruce.jones@sympatico.ca,14097734,000000121484764,3,3,Be able to speak to techs from Canada,5
292327,26-NOV-11,23-NOV-11,Maurice,,en,184.145.124.238,floyd.moortgat@sympatico.ca,14074973,000000121428504,4,3,"I thank Maurice for the effort he made to help me.The isue was not resolved,he tried to contact customer service and dispatch;they promised to send a technician for Mov.24.nobody came.I phoned Bell again;someone told me they would come on NOV.25.this was unaccepatable.Bell did check my connection,THERE WAS NO SIGNAL COMING IN
BELL CUT THE CABLE ON TUESDAY WHEN THEY WERE WORKING TO INSTALL SERVICE TO ANOTHER UNIT.I phoned again on the 25Nov.someone finally came and fixed the problem.He connected a wire from the outside;Bell has to come back to do a proper installation(WHEM!!!!!!!!!)
i don't mind if someone tells me they can't come immediately I DON'T LIKIE THE RUNAROUND I GOT.
",2
292328,26-NOV-11,25-NOV-11,Veerapuram,,en,65.94.253.150,braidwood@sympatico.ca,14097676,000000121474750,4,4,nothing,3
292329,26-NOV-11,25-NOV-11,Marcos,,en,184.145.108.118,babineaus@sympatico.ca,14097216,000000121473384,5,5,,5
292330,26-NOV-11,19-NOV-11,Jeannette,,en,184.145.53.165,delias@bell.net,14029424,000000121356521,5,,not  happy with your internet,2
292331,26-NOV-11,25-NOV-11,Mohamed,,fr,67.71.118.177,danielbrazeau@sympatico.ca,14098694,000000121489182,1,1,,2
292332,26-NOV-11,25-NOV-11,David,,en,64.231.61.152,pashwilli@sympatico.ca,14104822,000000121475602,3,4,"Have someone answer the phone.
Quit nickle & diming me on my bill.",3
292333,26-NOV-11,25-NOV-11,Mary-Jane,,en,70.52.29.9,wdryden@sympatico.ca,14107758,000000121475846,5,4,,2
292334,26-NOV-11,25-NOV-11,Chantal,,en,64.231.204.7,dann333@sympatico.ca,14098706,000000121478311,2,1,"Bell should go from very bad customer service to very good customer service. For three years, Bell messed up my internet Bills at least 3 times a year  This year Bell made false statements about my wireless modem plus changed my internet & phone contracts without my consent. Phone calls lead to Bell saying pick this ""phone option"" over & over again until you reach 10 minutes of elevator music. the Bell web page is very ""not user freindly"" so I avoid it. What's the point of these e-mail survey's when you just ignore improving customer service. I have told Bell to improve their service for the last three years to no avail. Bell should consult with Cogeco on how to provide excellent customer service.",1
292335,26-NOV-11,25-NOV-11,Philip,,en,70.54.4.211,wl.olszewski@sympatico.ca,14107862,000000121492867,3,1,"listen to the customer. Even though a tech came out already once and is coming today Nov.26/11, said it was a line issue like the first visit. I think it's the modem not the line. But time will tell or I cancel the service. Fed up with paying for a service that I can't alway be connected with, waste of my money.",2
292336,26-NOV-11,24-NOV-11,Satish,,en,64.229.25.146,christine.sharpe@sympatico.ca,14086110,000000121456328,4,4,,5
292337,26-NOV-11,25-NOV-11,Mohamed,,en,184.145.0.109,brlambert@sympatico.ca,14097726,000000121485629,5,5,,5
292338,26-NOV-11,25-NOV-11,Radhika,,en,70.29.28.40,lfloru@bell.net,14102804,000000121480048,5,5,It was all OK,5
292339,26-NOV-11,25-NOV-11,Jamie,,en,174.92.98.133,cats09@bell.net,14097992,000000121494528,5,5,,5
292340,26-NOV-11,25-NOV-11,Hector,,en,70.29.4.78,ms@sympatico.ca,14104348,000000121487826,,,I didn't phone regarding my internet service.  I don't know why you are sending me this survey.  You are even less organized than even I expected.,
292341,26-NOV-11,25-NOV-11,Hency,,en,74.12.137.63,walted@bell.net,14107732,000000121475860,5,5,"Everything went very, very well.  Not a complaint on the service provided.",5
292342,24-NOV-11,23-NOV-11,Ibtissem,,fr,70.30.241.191,maudecharbonneau@sympatico.ca,14079190,000000121443379,5,5,,4
290592,24-NOV-11,23-NOV-11,Kevin,,en,129.97.156.170,jjab@sympatico.ca,14076938,000000121438252,4,4,"the original purpose of the call was about a modem that had been taken by a technician, but we kept being charged for - would've been nice if this was cleared up months ago - we had to call about 3 times over the same issue",4
290593,24-NOV-11,23-NOV-11,Travis,,en,174.92.29.208,tlmartell1@sympatico.ca,14083117,000000121437372,4,4,,5
290594,24-NOV-11,22-NOV-11,Josue,,en,50.101.137.126,hedy.parton@sympatico.ca,14061832,000000121408299,4,5,"My wireless is still not able to connect to the internet. I did what the tech said, but no luck. Now what? Call again?",4
290595,24-NOV-11,23-NOV-11,Gopi,,en,184.148.67.150,fraser43@sympatico.ca,14075080,000000121446606,5,5,Great job- very professional and patient - wish all help desk reps were this helpful.  Thanks and keep up the good work.,5
290596,24-NOV-11,22-NOV-11,Soumia,,fr,65.94.168.72,pariseaupierre@sympatico.ca,14066706,000000121397943,4,4,"que ce soit moin long,cela a pris au moin 20 minute si ce n'ais pas plus",5
290597,27-NOV-11,26-NOV-11,Estephania,,en,70.29.127.65,kaye.jackson@sympatico.ca,14112512,000000121498274,5,4,"This experience is the best that I have had. The staff member was very good, easy to understand and very focussed. This has not always been my experience with BELL. ",3
290598,27-NOV-11,23-NOV-11,Alexandra,,en,76.69.155.253,oris@bell.net,14066560,000000121423523,4,4,Not on this occasion,5
290599,27-NOV-11,26-NOV-11,Grace,,en,76.69.84.211,betty.stein@sympatico.ca,14109156,000000121504070,5,5,,5
290600,27-NOV-11,26-NOV-11,Sylvie,,fr,70.30.157.230,lgmartineau@sympatico.ca,14112936,000000121496690,4,5,,4
290601,27-NOV-11,26-NOV-11,Ronald,,en,74.12.250.195,cbeeton@sympatico.ca,14109524,000000121505878,5,5,,5
290602,27-NOV-11,26-NOV-11,Adnene,,fr,70.53.169.243,gilles133@sympatico.ca,14111136,000000121506617,4,3,"Quand j`ai changé internet ordinaire à internet intermédiaire il y a 4 ans, on aurait du ajuster le débit de transmission en aval et en amont, j`aurais moins eu l`aire ""dinozaure"" .
Quelqu`un chez Bell a encore une autre fois dormi sur la job ou c`est de "" L`INCOMPETANCE"" comme ça arrive souvant. 
",1
290603,27-NOV-11,26-NOV-11,Oscar,,fr,174.94.71.97,nello.camisa091@sympatico.ca,14114158,000000121508513,1,1,Your product is no good  it doesn't work well it cost to much the service reps are bad to very bad if you want to know more call me at 514 970 7578 home nimber 514 955 7578,1
290604,27-NOV-11,26-NOV-11,Ricardo,,en,174.94.27.15,atucker10@sympatico.ca,14108962,000000121510785,5,5,Avoid goi g through the automated system. I would prefer the option to speak to someone right away. ,4
290605,27-NOV-11,26-NOV-11,Mark,,en,184.151.127.144,steve.patrick@sympatico.ca,14116018,000000121504358,1,1,Helped instead of trying to get off the phone ,2
290606,27-NOV-11,25-NOV-11,Patricia,,en,70.54.142.206,marpaul@sympatico.ca,14103618,000000121477382,5,4,Nothing,4
290607,27-NOV-11,26-NOV-11,Danny,,en,174.95.107.225,lorasnfl@sympatico.ca,14113036,000000121500313,4,4,,5
290608,27-NOV-11,26-NOV-11,Eka,,en,76.65.34.71,shawnt1@sympatico.ca,14115722,000000121503652,5,5,"I'm happy with the customer service. Much improved over previous years. 

I'm disappointed that I was being charged over $70 for the grandfathered unlimited package and was essentially forced to take a limited download package. To be honest, because of this treatment I will be more likely to shop around than I had up to now. You would think Bell would be trying to hold onto loyal customers, I've been a Bell Sympatico customer for over 15 years.",3
290609,27-NOV-11,25-NOV-11,Wissem,,fr,70.30.155.224,laurentbedard@sympatico.ca,14102674,000000121475445,3,3,,4
290610,27-NOV-11,25-NOV-11,Nabiha,,fr,70.30.155.224,laurentbedard@sympatico.ca,14102676,000000121473750,3,3,,4
290611,27-NOV-11,26-NOV-11,Chantal,,en,174.92.13.89,john.collings1@sympatico.ca,14112198,000000121501002,4,5,Nothing,4
290612,27-NOV-11,23-NOV-11,Besma,,fr,70.26.188.171,pierre.perrault@sympatico.ca,14080782,000000121424780,3,4,,4
290613,27-NOV-11,26-NOV-11,Linda,,en,64.229.94.35,plgstick@sympatico.ca,14114706,000000121505734,5,5,"I was ordering replacement phone filters, your website stated that I could order online.  As I chose to go forward, it stated that I had to call to order.  It would have been more quick to do it online. If there is a location to order on line, it is not clear how to proceed. The employee that I spoke with was nice and took care of everything that I needed.  No complaints.  I've never had any problems dealing with your employees.",5
290614,27-NOV-11,26-NOV-11,Juan,,en,70.49.75.21,g_battaglia@sympatico.ca,14110954,000000121510519,5,4,,5
290615,27-NOV-11,26-NOV-11,Vijayashanti,,en,206.130.173.59,brianwelch@sympatico.ca,14109328,000000121496909,5,5,,5
290616,27-NOV-11,15-OCT-11,Frank,,en,65.92.100.10,richard_snider@sympatico.ca,13637252,000000120575539,4,5,,4
290617,27-NOV-11,25-NOV-11,David,,en,174.95.251.4,david.oliver@sympatico.ca,14098786,000000121483085,4,4,"I had to call twice and speak to two different tech support people to get mail on my iphone working on 3GS and my sympatico wif.  If you bundle bilss, why not provide full service for technical support from one tech person?",4
290618,27-NOV-11,26-NOV-11,Sumithra,,en,184.146.228.83,catalanod@sympatico.ca,14109492,000000121496608,4,4,"To be advise of any upcoming changes 
regarding Bell internet services and window displays.
FYI ..I am the internet user Donatina Catalano daughter of Maria Catalano. My name is on her account as the user.
Thank you",4
290619,27-NOV-11,26-NOV-11,Diego,,en,65.95.109.214,michelineandbob@sympatico.ca,14113812,000000121498848,5,5,,5
290620,27-NOV-11,26-NOV-11,Sajid,,en,64.231.68.186,hdakin@sympatico.ca,14111426,000000121509723,5,4,you have done well,5
290621,27-NOV-11,26-NOV-11,Omar,,fr,70.48.227.99,jose.caron2@sympatico.ca,14112260,000000121496727,5,5,,5
290622,27-NOV-11,26-NOV-11,Sarra,,fr,184.145.218.139,denis.girouard@bell.net,14110204,000000121501378,5,5,,5
290623,27-NOV-11,20-JUN-11,Mouna,,fr,70.53.134.241,realferland@bell.net,12366889,000000117910089,1,2,"Vous offrez des services qui ne rencontre pas necessairement les besoins des client. J'avais un cell avec bell avec 1000 minutes de long distance par mois gratuite au cout de $35.00 par mois inclkuant afficheur et boite vocale. Afin d'avoi un compte le moindrement proche j'ai un cell qui me coute $65.00/mois avec 10 numeros sans frais et 200 min local(pas afficheurs ni boite vocale). A tous les mois j'ai des frais supplementaires pour des dizaines de minute d'appel ce qui augmente à tous les mois la facture. Si je veux des minutes additionnelle, cela me coute encore de l'argent. J'ai passé d'un forfait qui me convenait à $35.00/mois à un nouveau forfait à $65.00/mois minimal.Seriez-vous satisfait si vous seriez à ma place?  Je pense à anuler tous mes forfaits (Tele, Cell, Tel Res, internet)COut approximatif plus de $220.00/mois meme si cela doit me couter des pénalités. J'ai besoin d'avoir un forfait qui me convient et ce sans frais additionnelle tous les mois.",2
290624,27-NOV-11,26-NOV-11,Imran,,en,74.14.182.183,hreha@sympatico.ca,14111556,000000121506300,5,5,Can't think of anything.,5
291168,25-NOV-11,24-NOV-11,Mohamed,,en,184.147.2.102,lorraine_mcdonnell@sympatico.ca,14090814,000000121454857,5,5,Nothing  Rep was awsome,5
291169,25-NOV-11,24-NOV-11,Yosimar,,en,70.30.71.162,tm3@sympatico.ca,14095206,000000121458474,4,4,service was exactly given.  notbhing more could be added,5
291170,25-NOV-11,24-NOV-11,James,,en,70.50.219.185,jennyborsten@sympatico.ca,14089324,000000121454344,4,4, speak louder,4
291171,25-NOV-11,24-NOV-11,Shirin,,en,184.147.119.154,easterjfm@sympatico.ca,14087198,000000121457094,1,2,tedious questions leading to no solution !,3
291172,25-NOV-11,23-NOV-11,Mary Ann,,en,174.88.136.128,gjs128@bell.net,14075536,000000121431654,5,5,,5
291173,25-NOV-11,22-NOV-11,Ali,,en,50.101.227.223,allan003@sympatico.ca,14057274,000000121413277,4,3,As I still need to eliminate some issues it would be helpful to get back to an agent that knows of my situation,5
291174,25-NOV-11,22-NOV-11,Johanna,,en,50.101.227.223,allan003@sympatico.ca,14057276,000000121416398,4,3,I operate a MAC and am not an IT person a video that shows how to check on application set ups and how to change User ID passwords. Ethernet connections,5
291175,25-NOV-11,24-NOV-11,Cathrine,,en,174.95.51.159,therodies@sympatico.ca,14095120,000000121462798,1,1,A system in place that allows all the various agents to access the notes on an account on one screen.,1
291176,25-NOV-11,24-NOV-11,Danny,,en,76.67.26.105,tb2552@bell.net,14094972,000000121462147,5,5,None,5
291177,25-NOV-11,22-NOV-11,Mohamed,,fr,174.93.189.51,bolducjules@sympatico.ca,14058302,000000121415348,5,5,rien,4
291178,25-NOV-11,24-NOV-11,Manel,,fr,67.71.115.251,moguezi@sympatico.ca,14091974,000000121458355,5,5,augmenter la bande passante,4
291179,25-NOV-11,24-NOV-11,Liza,,en,70.54.22.146,d_wang100@sympatico.ca,14086426,000000121464395,3,1,The representative should know the history of the repeated complains. ,3
291180,26-NOV-11,25-NOV-11,Fathi,,fr,76.65.64.168,cecilesl@sympatico.ca,14098042,000000121478784,5,4,rien de particulier,5
291181,26-NOV-11,24-NOV-11,Carlos,,en,184.145.74.60,bemccoy@sympatico.ca,14085256,000000121465664,4,4,,5
291182,26-NOV-11,25-NOV-11,Jose,,en,174.95.11.117,themackays@sympatico.ca,14107232,000000121489169,5,5,nothing,5
291183,26-NOV-11,25-NOV-11,Mohamed,,en,174.92.93.161,jacquesandpat@sympatico.ca,14101166,000000121494379,5,5,,5
291184,26-NOV-11,25-NOV-11,Loyda,,en,65.93.99.8,dwain.whittle@sympatico.ca,14099348,000000121491275,5,5,"nothing could have been better, the technician was excellent, patient and knowledgeable.  If you could, please pass on my appreciation to Richard, employee #EX88373",5
291185,27-NOV-11,26-NOV-11,Ahmed,,en,70.31.96.77,prestonmb@sympatico.ca,14114780,000000121496754,2,1,"
I was cut off during the call and so turns out I solved the problem my self",4
291186,27-NOV-11,23-NOV-11,Sriram,,en,204.101.237.139,norman.kane.sherman@sympatico.ca,14080221,000000121438601,4,4,"To not have reduced my DSL speed in the
first place
",4
291187,27-NOV-11,26-NOV-11,Madhu,,en,74.15.61.131,j.carter017@sympatico.ca,14111688,000000121501690,5,5,,5
291188,27-NOV-11,26-NOV-11,Karim,,en,74.15.250.22,pilong88@sympatico.ca,14114686,000000121506886,5,5,It took quite a while to get a live person when dialing 310-SURF. I was 10 seconds from hanging up when your agent came on the line.,4
291189,27-NOV-11,26-NOV-11,Ines,,fr,70.55.208.42,michelbaz@sympatico.ca,14113802,000000121501180,4,4,Écouter le besoin du client,4
291190,27-NOV-11,26-NOV-11,Shinoj,,en,99.225.137.55,atticus@sympatico.ca,14108960,000000121504943,1,1,Lived up to what you told me would be the case -- that I would be operational within 24 hrs. I will now find myself off line for 5 days. You should never have taken down my original internet service if you couldn't get me up and running as was PROMISED NOT impressed with Bell's service! Glad I also have Rogers here!!!,
291191,27-NOV-11,26-NOV-11,Celina,,en,70.29.71.187,barrywinter@sympatico.ca,14109072,000000121499252,2,4,It took over two hours and three techs to install a WiFi modem. Wasteful for both of us.,4
291192,27-NOV-11,26-NOV-11,Mike,,en,207.164.79.72,chrisk7@sympatico.ca,14109688,000000121497546,3,2,"My Internet will doesnt work, although I paid my bill.  ",5
291193,27-NOV-11,26-NOV-11,Sarah,,en,69.158.26.210,gmam@bell.net,14111182,000000121500849,5,5,"Sorry, I can't think of anything - extremely positive call, rep was excellent in every way.",5
291194,27-NOV-11,26-NOV-11,Sushil,,en,184.147.54.67,pl144smith@sympatico.ca,14114694,000000121500263,4,4,"My problem came back this morning and after 12 hours of non connection, sypatico.ca came back alive.  ",4
291195,27-NOV-11,25-NOV-11,Twinx,,en,174.92.100.108,danny.zavarise@sympatico.ca,14098708,000000121484267,1,1,"WHAT A DIFFERENCE FROM THE SALES ASSOCIATES IN YOUR STORES TO YOUR CALL IN CENTRES!!!! WE JUST CHANGED OUR WIRELESS PHONES FROM ROGERS TO BELL AND IT WAS BECAUSE OF YOUR SALES ASSOCIATE SUE FROM THE OSHAWA CENTRE THAT BELL GOT THE SALE OR SIGN UP.  WHEN WE CALLED TO INQUIRE ABOUT THE INTERNET IT WAS LIKE PULLING TEETH AND WE THOUGHT ROGERS CALL IN ASSOCIATES WERE BAD BUT BELL'S IS NUMBER ONE THERE!! I AM NOT TRYING TO BE RUDE BUT IT SEEMED LIKE EVERYTHING WE WANTED TO DO WAS ""CALL BACK LATER""  CAN'T DO THIS NOW.  SORRY BUT IT IS THE TRUTH.",3
291196,27-NOV-11,26-NOV-11,Thierry,,fr,174.88.27.90,orleans100@sympatico.ca,14114340,000000121503999,4,4,,5
291197,27-NOV-11,26-NOV-11,Elijah,,en,74.14.47.238,frogger_55@sympatico.ca,14110910,000000121504332,5,4,"Called me to find out why I was having so much trouble the last few months......or even to advise me that I supposedly had gone over my limit from when I first did so......which I DID NOT DO.......and check what was the reason I was having so much problems with the internet.     Thanks to Elijah Hopefully I won't have any more problems, but time will tell ..??",3
291198,27-NOV-11,26-NOV-11,Hussain,,en,74.14.160.90,ernest.wiens@sympatico.ca,14110662,000000121506564,5,5,Nothing,5
291199,27-NOV-11,26-NOV-11,John,,en,76.69.101.38,kellar5@sympatico.ca,14112542,000000121504237,4,4,,4
291200,27-NOV-11,24-NOV-11,Faouzia,,fr,70.54.33.114,serge.wathier@sympatico.ca,14094246,000000121461745,4,4,yes,4
291201,27-NOV-11,26-NOV-11,Fairin,,en,65.92.199.131,neil.harding@sympatico.ca,14114152,000000121499248,4,4,,4
291202,27-NOV-11,23-NOV-11,Aqeel,,en,184.144.68.186,pjcohoe@sympatico.ca,14080816,000000121425865,2,1,"Customer Care representative said he would call back at 1pm as I didn't have time to go through a series of tests.
He did not call.  It was also difficult for me to understand him.",1
291203,27-NOV-11,26-NOV-11,Munyaradzi,,en,65.92.199.131,neil.harding@sympatico.ca,14114154,000000121498971,4,4,,3
291204,27-NOV-11,26-NOV-11,Drew,,en,67.68.11.175,dfavero@sympatico.ca,14110256,000000121499312,5,5,quicker response time,4
291205,27-NOV-11,26-NOV-11,Jose,,en,70.24.175.13,robert.merrick@sympatico.ca,14115188,000000121501427,5,5,,5
291206,27-NOV-11,23-NOV-11,Ashfaq,,en,70.27.235.197,watsonf@sympatico.ca,14083614,000000121448340,5,5,In this case there should be a warning with the emails sent out re Barrie Internet Security program telling people if they have an older computer and/or small RAM not to install the program because it really slows down the operating system.,5
291750,25-NOV-11,24-NOV-11,Marouen,,fr,174.88.159.108,rogeraudet3@sympatico.ca,14093672,000000121453495,3,4,,5
291751,25-NOV-11,24-NOV-11,Prem,,en,174.95.139.187,patricia.makinson@sympatico.ca,14092686,000000121463027,4,4,,4
291752,25-NOV-11,23-NOV-11,Christianne,,en,70.48.6.43,imamanda@sympatico.ca,14076212,000000121425136,1,1,"Wecalled to see why internet was being upped in price, voiced fact we are unhappy with service and likely to switch providers and nothing was offered to retain our business",1
291753,25-NOV-11,24-NOV-11,Joseph,,en,174.93.83.231,bishop.ng@sympatico.ca,14085398,000000121460185,1,1,"First the above comments are referring to the first customer representative who talked to me the first time not the Loyal Department agent who eventually solved my problem.

fix your billing system - each time I am offered a contract price. It wasn't kicked in your billing systems for month. Your representative instead of solving my problem argue with me that what was shown was the contract I locked in and didn't hear my side of story. when I asked to speak to a loyalty department the customer service agent said they could not solve my problem and didn't transfer me until I insisted several times. Respecting customer wishes, allowing customer to resolve the problem another route is an important training a customer service agent should have.",
291754,25-NOV-11,25-NOV-11,,,fr,65.92.159.131,,,,4,,Je pourrai répondre quand j'aurai recu la nouvelle pièce que le thecnicien m'as envoyer pour remplacer le duplicateur sensé être défectueux,4
291755,25-NOV-11,23-NOV-11,Priyanka,,en,70.31.208.151,fzappia@bell.net,14075144,000000121427419,5,5,nothing,5
291756,26-NOV-11,24-NOV-11,Hridesh,,en,70.31.96.133,peter.lavin@sympatico.ca,14092842,000000121469984,4,4,,4
291757,26-NOV-11,19-NOV-11,Lukasz,,fr,69.156.171.58,pdgmh@sympatico.ca,14033806,000000121345293,5,5,,5
291758,27-NOV-11,25-NOV-11,Duncan,,en,70.26.72.200,ali.zaidi@bell.net,14096666,000000121493754,1,1,"Agent doesnt know what he is talking about. Is offering a higher speed internet at a ridiculous price. and not solving the issue at hand. im done with bell, never again..no customer empathy, no care, agent did not give a damn about my business with bell, there are many other isp', so i will go to them.",1
291759,27-NOV-11,26-NOV-11,Nadia,,fr,69.156.172.168,n.arbour@sympatico.ca,14114126,000000121500211,5,5, tout a été fait selon ma demande,5
291760,27-NOV-11,16-NOV-11,Jessica,,en,174.89.238.224,judith.buzzell@sympatico.ca,13994542,000000121272152,4,4,Most of the problem was fixed but It was not explained very clearly the problem/s that caused it other than that I had not regularly done updates as I received notification.  However as I do not understand the language of the computer well these notifications sound scary and difficult to procede with.  The service man was very pleasant and in general I was satisfied.,4
291761,27-NOV-11,25-NOV-11,Sukumar,,en,65.92.35.105,jbeitz@bell.net,14101334,000000121493913,5,4,,4
291762,27-NOV-11,26-NOV-11,Naim,,fr,184.148.244.209,ralbert@sympatico.ca,14114924,000000121501016,4,3,Ma ligne internet est souvent lente. Il semble n'y avoir rien à faire. Ce qui me surprend un peu. ,4
291763,27-NOV-11,26-NOV-11,Kranti Bose,,en,65.92.115.61,wlsmoll@bell.net,14116726,000000121502089,5,5,"To have all your staff as experienced and helpful as Kranti Bose (542872). We spent almost an hour on the phone while he was resolving my issues and he was very polite and helpful, answering also other related questions. I never felt that I was bothering him, he took the time and effort to make sure that I was satisfied. I am actually looking forward to his follow-up call which is scheduled for some time on Dec. 10th or 11th.",5
291764,27-NOV-11,18-NOV-11,Ricardo,,en,174.88.136.147,mudballonce@sympatico.ca,14022750,000000121322662,5,5,"Yes, knowing that when ever I have a problem, I can talk to someone as competent as the person I talked to",3
291765,27-NOV-11,10-NOV-11,Bryan,,en,76.68.131.141,thecraftyrabbit@sympatico.ca,13939260,000000121149908,2,1,"reply as to Service Call date and time , I should not have to call back and explain problem all over again ,
And  !!! people who are fluent in English !!!!",2
291766,27-NOV-11,10-NOV-11,Juliio,,en,76.68.131.141,thecraftyrabbit@sympatico.ca,13939262,000000121164264,3,3,,2
291767,27-NOV-11,25-NOV-11,Emilio,,en,70.50.99.69,lorraineroger427@sympatico.ca,14090820,000000121472569,5,5,nothing he was very capable and patient with me through my need to get internet connection up and running on my computer,5
291768,27-NOV-11,26-NOV-11,John,,en,70.30.58.152,joedifederico@sympatico.ca,14112174,000000121504818,5,5,nothing,4
291769,27-NOV-11,22-NOV-11,Hourry,,fr,173.176.242.230,acoulombe@sympatico.ca,14056952,000000121418586,5,5,D'avoir le meilleur prix sans appeler 2 ou 3 compagnie quand nous sommes client depuis très longtemps.Merci,5
291770,27-NOV-11,16-NOV-11,Randileigh,,en,70.31.16.246,chris.ioannou@sympatico.ca,13990626,000000121279145,5,5,,5
291771,27-NOV-11,24-NOV-11,Ashley,,en,70.31.72.161,allan.white2@sympatico.ca,14084624,000000121462685,4,4,,4
291772,27-NOV-11,26-NOV-11,Shirin,,en,184.145.84.62,stephen.jarvis@sympatico.ca,14116004,000000121508132,5,5,prevented me from screwing up in the first place.,5
291773,27-NOV-11,26-NOV-11,Estephania,,en,204.101.237.139,wwbrewster@sympatico.ca,14116780,000000121497230,3,1,"I was hoping to have a change done,but the department was closed . Therefore nothing could be done for me. ",5
291774,27-NOV-11,24-NOV-11,Mohammed shafeeq,,en,184.147.131.20,julene.russell@sympatico.ca,14089822,000000121472287,5,5,,4
291775,27-NOV-11,25-NOV-11,Diego,,en,209.226.141.113,may_65_11@bell.net,14103764,000000121491026,5,5,"Diego was excellent help, nothing could have been done better.",5
291776,27-NOV-11,25-NOV-11,Harjeeth,,en,70.50.183.231,doreen.chester@sympatico.ca,14099200,000000121495430,5,5,Satifised with your service,5
291777,27-NOV-11,22-NOV-11,Alexander,,en,184.144.71.11,cookiemac_9@sympatico.ca,14059270,000000121399858,5,5,Nothing,5
291778,27-NOV-11,26-NOV-11,Dinesh,,en,184.148.186.146,sherrykondracki@sympatico.ca,14115742,000000121496663,1,1,if he had listened to me he might have been able to fix the problem which in another contact turned out to be in the internet settings,1
291779,27-NOV-11,25-NOV-11,Med amine,,fr,70.48.99.61,johntann1@sympatico.ca,14089670,000000121472412,5,5,Absolument rien. Amine Took care of my concern with a most satisfactory professionalism in every respect!,5
291780,27-NOV-11,26-NOV-11,Basho,,en,76.64.58.252,bobmoffat@sympatico.ca,14109252,000000121507611,5,5,Nothing. The service was outstanding,5
291781,27-NOV-11,26-NOV-11,Allan,,en,67.70.107.250,loucab@sympatico.ca,14113058,000000121508803,5,5,I think the system that you have right now is first class.,5
291782,27-NOV-11,21-NOV-11,Abdul,,en,67.70.107.250,loucab@sympatico.ca,14050968,000000121392835,5,5,"I can'not think of any thing better than what you are doing now, its a very good system. Keep up the good work.",5
291783,27-NOV-11,25-NOV-11,Jacques,,fr,184.148.243.33,d.galipeault@bell.net,14098590,000000121486352,4,5,,4
291784,26-NOV-11,25-NOV-11,Alvaro,,en,76.66.86.65,bob.secord@sympatico.ca,14097580,000000121492234,4,5,,4
292343,24-NOV-11,23-NOV-11,Richard,,en,67.70.199.27,randy.hockey@sympatico.ca,14081052,000000121432164,5,4,,4
292344,26-NOV-11,25-NOV-11,Niyaz,,en,174.91.133.154,jj09@bell.net,14101662,000000121489529,5,4,,5
292345,26-NOV-11,25-NOV-11,Radhia,,fr,50.100.165.73,gartigas@sympatico.ca,14100078,000000121477149,5,5,,4
292346,26-NOV-11,23-NOV-11,Temsu,,en,74.14.149.109,anth585@bell.net,14071794,000000121431459,5,5,,5
292347,26-NOV-11,21-NOV-11,Marouen,,fr,69.157.175.67,rita.lasalle@sympatico.ca,14053914,000000121373427,1,1,être apte à répondre adéquatement à mes questions.,3
292348,26-NOV-11,25-NOV-11,Houcem,,fr,67.68.222.53,dianeetserge.rivard@sympatico.ca,14099052,000000121486072,5,5,,5
292349,26-NOV-11,25-NOV-11,Lance,,en,70.26.142.149,jalcock@sympatico.ca,14101200,000000121490669,1,4,"you sent me 3 modems instead of 1, then made me call 3 times to get it straightened out after you over billed me.  I'm a long term customer and shareholder.  I barely got an apology from the CSR.  Not happy, had me thinking of switching everything.  Still thinking about it.",1
292350,26-NOV-11,25-NOV-11,Nadia,,fr,184.148.255.73,andree.joly@sympatico.ca,14096860,000000121475501,4,4,,5
292351,26-NOV-11,25-NOV-11,Claudia,,en,76.68.83.134,marydavies19@sympatico.ca,14103682,000000121494441,1,1,GIVEN TOTALLY DIFFERENT ANSWERS FROM DIFFERENT PEOPLE,
292352,26-NOV-11,25-NOV-11,Robert,,en,70.55.134.200,ed.eve@sympatico.ca,14099404,000000121489749,4,4,"Bell internet service is not a problem
Bell on the whole has some disturbing policies & practices
My big problem was 9A0 with the TV service. as well as your practice of constantly going back to your gouging pricing practice.
seems any time we complain we get some token relief for a year then back to the regular high pricing.???
Bell offers all kinds of promos & incentives to New & or come back customers but nothing to your regular loyal customers????
Not good business practice

",3
292353,26-NOV-11,24-NOV-11,John,,en,65.95.213.93,jforget@bell.net,14089380,000000121466646,2,2,"I complained about my speed being to slow at 1.48 download, and nothing was resolved.",1
292354,26-NOV-11,25-NOV-11,Hema,,en,64.231.148.25,carol.toth@sympatico.ca,14097910,000000121486047,5,4,,4
292355,26-NOV-11,25-NOV-11,Nizar,,fr,67.68.255.150,malfan@sympatico.ca,14103292,000000121495502,4,5,,4
292356,26-NOV-11,20-NOV-11,Karla,,en,50.101.221.53,rpaulw@sympatico.ca,14042124,000000121362630,5,5,,5
292357,26-NOV-11,25-NOV-11,Ghislain,,fr,76.67.194.42,logue.jt@sympatico.ca,14102994,000000121487131,5,5,"Le tout était à mon entière satisfaction et le technicien Ghislain était très sympathique, merci!",5
292358,26-NOV-11,20-OCT-11,Satish,,en,70.26.36.26,debbie.muldoon@bell.net,13697234,000000120689939,4,4,no I was happy,4
292359,26-NOV-11,22-NOV-11,Cherfeddine,,fr,216.58.75.204,richard627@sympatico.ca,14067774,000000121415228,4,4,,5
292360,26-NOV-11,25-NOV-11,Ridha,,fr,74.12.216.65,claudemalboeuf@sympatico.ca,14098348,000000121484164,5,5,Tout était parfait.,5
292361,26-NOV-11,24-NOV-11,Kumar,,en,76.65.25.185,bischler@sympatico.ca,14085396,000000121462062,4,4,,4
292362,26-NOV-11,23-NOV-11,Omar,,en,199.119.232.2,jtcunningham@sympatico.ca,14077342,000000121431446,4,4,,4
292363,26-NOV-11,25-NOV-11,Med Aymen,,fr,76.67.152.160,yvesbourgeois@sympatico.ca,14108042,000000121481624,4,5,reduire le forfait,5
292364,26-NOV-11,25-NOV-11,Melissa,,en,174.95.131.222,hutson@sympatico.ca,14100940,000000121487583,5,5,"Nothing really - Melissa was polite, courteous and thorough - answered all questions to my satisfaction.
Great job !",5
292365,26-NOV-11,25-NOV-11,Thitola,,en,76.64.96.171,iancullion@sympatico.ca,14100968,000000121495129,1,1,The person that said they would call back in 15 minutes should have. ,2
292366,26-NOV-11,25-NOV-11,Naveed,,en,76.64.96.171,iancullion@sympatico.ca,14100970,000000121495375,4,4,A small adjustment to my bill for my time and energy as well as lose of service for a couple days. ,4
292367,26-NOV-11,25-NOV-11,Gilbert,,en,76.64.119.99,audart@sympatico.ca,14097122,000000121481289,4,3,"To be able to look up what I had before and what I moved up to. I hve a problem now with my computer which I bought last year has usp port. My new modem has eternal ports? So I am in the dark aswhat I can do. down thw road. like how can I put my printer on wireless,I only hve one laptop. Without the usb cable how do I do this? I wish I had keep old modem, did not no of this problem with update.",4
292368,26-NOV-11,22-NOV-11,Julio,,en,69.159.10.130,e4nier@sympatico.ca,14060306,000000121420625,3,1,Call me I am not happy with bell my neighbors have changed their Internet and phone for a lot cheaper and are very happy with their service I will also be changing as soon as I get a chance,1
292369,26-NOV-11,25-NOV-11,Maria,,en,70.53.24.194,llgibson@sympatico.ca,14102946,000000121485709,5,4,,3
292370,26-NOV-11,25-NOV-11,Brent,,en,184.145.77.110,kpiche1@sympatico.ca,14102470,000000121494860,5,5,,5
292371,26-NOV-11,25-NOV-11,Henry,,en,70.30.235.23,tommoebar@sympatico.ca,14107356,000000121484052,2,2,It took me three separate telephone calls for service before i got someone to answer my questions regarding my problems I would like to talk to one of your representatives.This would enable me to give you a first hand account of what transpired. I believe that you have recordings of these conversations. ,2
292372,26-NOV-11,25-NOV-11,Nizar,,fr,65.94.26.250,pouliotpaul@sympatico.ca,14105224,000000121483586,4,4,,5
292373,26-NOV-11,24-NOV-11,Stephen,,en,74.12.145.148,coachward@sympatico.ca,14086236,000000121451989,5,5,,5
292374,26-NOV-11,25-NOV-11,Ashfaq,,en,76.71.148.2,oughk@bell.net,14092500,000000121472422,4,5,,4
292375,26-NOV-11,23-NOV-11,Edgar,,en,64.229.87.172,dean_chris@sympatico.ca,14073934,000000121446773,3,3,Solved the issue on my first call - not my fourth !,2
292376,26-NOV-11,25-NOV-11,Philo,,en,184.147.224.133,anzures@sympatico.ca,14096976,000000121495800,5,5,,5
292377,26-NOV-11,25-NOV-11,Ermany,,en,70.49.51.203,georgegurr@sympatico.ca,14100174,000000121481101,5,4,"I wanted to return a wireless modem and receive a rebate on my bill. I think he answered my question, but I'll know better after I review my bill.  ",5
292378,26-NOV-11,25-NOV-11,Walid,,fr,64.229.130.150,pa.poissant@sympatico.ca,14104772,000000121479289,2,2,je trouve que vous augmentez souvent vos tarifs pour le peu  de mes besoins ca deviens assez dispendieux vous devriez avoir un  prix pour  lÂGE D:OR ¸,
292379,26-NOV-11,25-NOV-11,Hugo,,en,70.52.175.184,hfung@sympatico.ca,14100794,000000121490541,4,2,"Get the problem mixed permanently. It seems I have to call for help every few weeks. I have no problem with your front line workers, they are very helpful. Bell's internet performance is spotty.  ",1
292380,26-NOV-11,25-NOV-11,Karen,,en,184.151.115.96,the.sauce@sympatico.ca,14107202,000000121473935,3,2,Making sure my service is working properly before leaving premises.,2
292381,26-NOV-11,24-NOV-11,Rod,,en,69.158.120.110,afmgreenberg@sympatico.ca,14084432,000000121459504,5,5,"Please, operators must speak better English",5
292382,24-NOV-11,17-NOV-11,Sujay,,en,209.226.138.165,gail.rudi@sympatico.ca,14005082,000000121303345,2,1,Fixed my connection with the server,2
290625,23-NOV-11,22-NOV-11,Shalini,,en,65.95.244.211,b_e_jones@sympatico.ca,14057788,000000121422216,2,4,"This agent was not pleasant. Her accent was not easily understood. She forgets that we don't sit in front of a computer all day and know how to set things up. Call centers should be in North America, not over seas.",3
290626,23-NOV-11,20-NOV-11,Sofien,,fr,70.53.179.178,monicgau@sympatico.ca,14041052,000000121368484,3,4,"C`est revenu après 2 jours, c`est un ami qui me l`a résolu.",3
290627,24-NOV-11,22-NOV-11,Eka,,en,76.69.36.196,ken.lew@sympatico.ca,14063680,000000121402060,4,4,Interactive telephone menu is too hard to navigate. You can go down a series of menus and not get to where you need to be. Then you hang up in frustration and call back in order to start through the menu again.  Just easier to talk to an operator in the first place.,3
290628,24-NOV-11,22-NOV-11,Janice,,en,76.65.167.51,abuj@sympatico.ca,14056936,000000121407017,1,2,"Improve your services and inform people of their options rather then increasing rates for services as your rep called it ""are grandfather services"" which leave much to desire and are not compatible with today's market and technologies that exist.",2
290629,24-NOV-11,23-NOV-11,Milo,,en,74.14.128.246,harrietsibb@sympatico.ca,14075916,000000121432846,5,5,,5
290630,24-NOV-11,23-NOV-11,Sean,,en,70.26.45.214,kirk.haughn@sympatico.ca,14077804,000000121432059,4,1,I don't like being raped as a customer. I can get better service for less than I'm paying with bell after my 35% discount. Being an employee I'm disappointed that bell would not take further steps to retain me as a customer.,2
290631,24-NOV-11,23-NOV-11,Melinda,,en,76.68.97.115,rondangelo@sympatico.ca,14081538,000000121427142,5,5,Nothing,5
290632,24-NOV-11,23-NOV-11,Hedi Sadek,,fr,70.51.181.183,fortier1944@bell.net,14074998,000000121425198,1,1,,1
290633,24-NOV-11,22-NOV-11,Harathi,,en,206.172.0.204,ms.marini1@sympatico.ca,14066058,000000121419337,1,1,The customer experience I received was exceptional! Wonderful however my emails are now going into my DELETED FILES rather than my inbox.,
290634,24-NOV-11,23-NOV-11,Henry,,en,69.158.145.12,teresa.mio@sympatico.ca,14082904,000000121435352,1,1,After a long wait my phone call got disconnected and I couldn't be bothered to try again.  The waiting times are way too long and I don't like the mechanical voice that greets the customer.,3
290635,25-NOV-11,23-NOV-11,Danny,,en,69.159.24.14,april.mike@sympatico.ca,14071822,000000121428376,5,5,,5
290636,25-NOV-11,24-NOV-11,Badreddine,,fr,174.91.203.95,claudedeshaies@sympatico.ca,14086196,000000121462791,2,1,"J'avais un problème de connection entre mon téléviseur SmartTV et mon PC.Le conseiller me recommanda de consulter le fabriquant du téléviseur, n'ayant pas les compétances d'informaticien requises.Le fabriquant,pas mieux, me demande de consulter mon fournisseur de services internet........je tourne en rond ! Je vous laisse donc le plaisir de répondre à cette question....Et voilà,tout le monde est heureux avec la concience tranquille....

Merci ! quand même !

Claude D.",3
290637,27-NOV-11,26-NOV-11,Med Amine,,fr,69.159.132.125,alain.schreiber@sympatico.ca,14108582,000000121506823,5,4,"Le préposé a donné son maximun et était tres serviable, le remplacement du modem par un technicien a suivi en mois de 24 hrs (et un dimanche), le technicien nous a dooné un service impecable, alors bravo pour votre service au client",5
290638,27-NOV-11,25-NOV-11,Zoubeir,,en,72.11.181.176,yves.demers2@sympatico.ca,14108036,000000121484613,5,5,"communiquer moi en francais svp
",5
290639,27-NOV-11,24-NOV-11,Frank,,en,184.146.123.190,mdicecco@sympatico.ca,14091560,000000121464317,5,5,cheaper prices,5
290640,27-NOV-11,26-NOV-11,Arbi,,fr,69.156.133.40,jean-guy.lebel2@sympatico.ca,14111892,000000121507089,3,2,"Mon compte Hotmail avait été piraté et le conseiller n'a pu rien faire de mieux que me référer à Windows. Or, ces derniers m'ont renvoyé à un site Internet ultra-complexe. Je n'ai pas pu récupérer mon compte avant que mon pirate ait eu le temps d'écrire à tous mes contacts pour leur solliciter de l'argent en mon nom.",4
290641,27-NOV-11,26-NOV-11,Edwin,,en,70.48.93.60,rblackburn4@sympatico.ca,14114980,000000121505297,5,5,"Nothing better could of been done. Edwin was very fast and fixed my problem instantly.
If there is any promtions in your dept.
He should be considered highly. 
Regards 
Mr Blackburn",5
290642,27-NOV-11,26-NOV-11,Madhu,,en,174.94.28.166,plellis@sympatico.ca,14114702,000000121505861,4,4,no concerns,2
290643,27-NOV-11,26-NOV-11,Juan,,en,76.64.239.175,a.bazinet@sympatico.ca,14108406,000000121497373,4,4,not much,4
290644,27-NOV-11,26-NOV-11,Tanveer,,en,70.50.193.26,emmyers@sympatico.ca,14110618,000000121510183,4,4,,5
290645,27-NOV-11,24-NOV-11,Jean,,en,69.157.40.73,jymm@sympatico.ca,14089896,000000121451659,3,3,"I was completely shocked that after speaking with a rep regarding television services, I was told that I couldn't be transferred to someone regarding internet services and that I needed to hang up and call another number to speak someone else.  In addition, I am disheartened to learn that after challenging the high internet fees, I was then offered a loyalty discount...that was a savings of over $16 per month...really?  Shouldn't existing customers have any breaks before insinuating a plan change?",3
290646,27-NOV-11,24-NOV-11,Moses,,en,174.89.199.206,sr_brown@sympatico.ca,14094618,000000121456162,5,5,I am one hundred percent sure Moses could not have done anything more to make my experience better.,5
290647,27-NOV-11,26-NOV-11,Arbi,,fr,67.71.25.222,joe.jos@sympatico.ca,14112170,000000121503949,5,5,,3
290648,27-NOV-11,21-SEP-11,Jacques,,en,76.69.127.142,hunt.club@sympatico.ca,13343122,000000120028726,5,5,,5
290649,27-NOV-11,21-NOV-11,Silverious,,en,70.51.57.25,avdovich@sympatico.ca,14044644,000000121379212,4,4,,4
290650,27-NOV-11,23-NOV-11,Yassine,,fr,70.29.241.140,f___rivard25@sympatico.ca,14074806,000000121441531,4,4,"Ameliorer votre service de technicien, j'ai ete facture pour un moderm que le technicien est parti avec, aussi il y a eu une facturation pour un système express vue, que nous avons achete neuf et qui a ete remplace par un reconditionne et cela a dure 3 mois. 
Vous etes chanceux que Videtron ne rentre pas bien parce que j""aurais change. Nous avons eu que des excuse et si vous regarde notre filière nous avons passe beaucoup d'heure, en plus nous devons payer notre facture et le credit appparait seulement 2 ou 3 mois plus tard, mais si nous payons notre compte en retard de 2 jours on ne se gene pas de charge de l'interet. 
Au moins si quelqu'un à toujours payer son compte on pourrait faire 1 ou 2 mois d'execption.
je peux vous dire je travaille dans l'hotellerie et quand nous envoyons nos factures ils ne sont jamais paye avant 60 ou 90 jours pourquoi ne pas appliquer la meme regle? Pour ma satisfaction un mois de credit ne serai pas trop due au temps que j'ai pris à discuter de mes problèmes.",2
290651,27-NOV-11,26-NOV-11,Mohamed,,fr,76.67.147.75,liliannerod@sympatico.ca,14112960,000000121500023,5,5,,5
290652,27-NOV-11,20-NOV-11,Jack,,en,69.156.88.156,jfraracci@sympatico.ca,14039552,000000121361080,5,5,nothing keep up the good work,5
291207,25-NOV-11,24-NOV-11,Diddharth,,en,74.15.71.223,patamaa.williams@bell.net,14092666,000000121456696,5,5,"I cannot think of any.

Thanks",5
291208,25-NOV-11,22-NOV-11,Farhana,,en,74.15.82.167,sbrouwer@bell.net,14068580,000000121399936,5,5,Sometimes it was hard to understand her English. But very polite and helpful! ,5
291209,25-NOV-11,24-NOV-11,Nawel,,fr,174.89.91.247,mariemd@sympatico.ca,14091304,000000121449411,4,4,"
aucun commentaire",4
291210,25-NOV-11,24-NOV-11,Stephanie,,en,70.31.69.135,betty.chuck@sympatico.ca,14085313,000000121461949,4,4,I was not aware oof the amount of time per month that I could use the computer,3
291211,25-NOV-11,23-NOV-11,Ahmed Khalil,,fr,70.51.177.20,denniskelly@sympatico.ca,14074036,000000121446037,5,5,,5
291212,25-NOV-11,24-NOV-11,Daniel,,en,76.66.168.127,tessat5@sympatico.ca,14095048,000000121464602,5,5,"My issue was resolved - I was not rushed.  I am visually disabled and this was taken into account, thinsg were re-explained and gone over so i could note them down and repeat them.",5
291213,25-NOV-11,19-NOV-11,Mohamed,,fr,67.68.249.231,carmellepelletier@sympatico.ca,14028592,000000121352214,5,5,rien,4
291214,25-NOV-11,24-NOV-11,Srinivasan,,en,76.64.40.206,ernor@sympatico.ca,14087426,000000121455971,4,4,,4
291215,25-NOV-11,24-NOV-11,Divya,,en,184.147.118.35,wyrozub6864@bell.net,14095792,000000121472331,3,2,"I was promised a 24 hour resolution to the problem with my Bell Mail.  The survey arrived after 8 hrs., so I am not able to respond positively since the problem still exists.  Would appreciate some feedback as to the cause of problem and steps to resolve.",3
291216,25-NOV-11,23-NOV-11,Elmer,,en,69.159.64.16,globalrelocations@sympatico.ca,14075578,000000121448758,5,5,N/A,5
291217,25-NOV-11,24-NOV-11,Nikitha,,en,184.147.133.39,drpotipco@sympatico.ca,14087088,000000121450129,4,3,"The problem could not be resolved over the phone, so she had to send out a technician.  The technician was great, no problems.  To improve service on this experience, I will suggest that when you have to send someone out, you are more specific with when the appointment is.  She gave me a six hour window, that is a long time to have to sit and wait.  A two hour window at the most would be more acceptable to the public.  The Tech guy (Kyle I believe his name was), was great, no issues.",4
291218,25-NOV-11,24-NOV-11,Med Ramzi,,fr,70.29.141.115,irene.beauregard@sympatico.ca,14088902,000000121452375,1,1,j'ai une connexion internet sur une seule prise depuis qu'un technicien a fait un travail à la maison...tout ce qu'on m'a suggéré pour régler mon problème est d'aller m'acheter une prise cpl...pourquoi devrais-je payer?? Auparavent tout mes prises me donnais accès au réseau. ,1
291219,25-NOV-11,24-NOV-11,Arbi,,fr,70.48.136.84,marcel_bourg@sympatico.ca,14091214,000000121469730,5,5,rien de plus,5
291220,25-NOV-11,24-NOV-11,Danny,,en,174.95.17.180,keayscranes@bell.net,14090056,000000121455968,5,4,,5
291221,25-NOV-11,24-NOV-11,Gregory,,en,174.88.76.126,stringman@sympatico.ca,14094766,000000121459491,5,5,"Nothing. It is my experience with Bell (before my experience with Greg) that needs improvement. Your people in India do not had authority to do anything about financial issues. Bell likes to abuse their customer with unfair charges and sneak increases into bill and do nothing unless you complain. I went through my records and have paid $236.15 in modem rental charges for an device that cost Bell probably less than $20.00 Also I dislike how you advertise download speeds ""up to 2MB/second"". I am not a big down loader...I use 5 to 7GB bandwidth with the occasional 10 or 12GB but I sometimes have a few stoppages when watching a 5 minute YouTube item. From my minimal understanding of the internet, there is no real reason for that other than Bell maliciously trying to control excessive use. Part of Bell's business model for getting new customers or keeping existing ones should be to improve their infrastructure and technology (it is part of doing business!). I should not have to pay an extra surcharge for that! When I have had dealings with Bell in the past, what I was told in the conversation does not get correctly implemented to my bill until 2 months of follow up (recently it has been better with (""retention service"" - June 27th call re satellite TV, and recent talk with Greg, especially his follow-up note with summary). I have been a Bell customer since 1969 and I would think that should mean something to Bell. Being a Bell customer for 42 years means I that I am at that point in life where I am on a fixed income and price increases are not welcome. Thanx for listening...Steve",4
291222,25-NOV-11,24-NOV-11,Patrick,,en,184.145.23.142,o.demelo@sympatico.ca,14092428,000000121469811,5,5,NO COMMENT,5
291223,25-NOV-11,24-NOV-11,Chenrup,,en,70.50.98.209,rick.abram@bell.net,14093488,000000121464733,2,4,When a customer wishes to speak to an english speaking customer service rep they should automatically be transferred!  I actually had to hang up and call back to get a rep that spoke english to a level that was comprehensible.  The initial rep I spoke to kept on switching back to french.,4
291224,25-NOV-11,24-NOV-11,Mourad,,fr,76.71.191.23,j.cayouette@bell.net,14088954,000000121465390,5,5,,5
291225,25-NOV-11,24-NOV-11,Chiheb,,fr,76.71.191.23,j.cayouette@bell.net,14088958,000000121470623,5,5,,5
291226,25-NOV-11,24-NOV-11,Reshma,,en,174.94.20.147,adobronyi@sympatico.ca,14084418,000000121465735,3,3,"My response to your questions is not related to your tech. person's capabilities.  She did her very best to help solve my problem.  As it turns out, the problem lies in my computer system. She just assumed that it was in my email system.  

I do have one comment.
For Southern Ontario, please assign tech people who speak English as their first tongue.  It will help in better understanding each other and speed things up. ",3
291227,25-NOV-11,24-NOV-11,Karen,,en,174.48.242.126,neeter@sympatico.ca,14092244,000000121456536,5,5,Nothing more could better my experience.,5
291228,25-NOV-11,24-NOV-11,David,,en,70.49.23.79,olender7@sympatico.ca,14092456,000000121453284,5,5,"Since I am a shift worker, having some other time frames for having a service tech come to my home would be helpful. I had 2 options 8am-12pm or 12pm-6pm. A 3rd option of say 2pm-6pm would be good.",5
291229,26-NOV-11,24-NOV-11,Denis,,en,70.54.53.66,don.sawdon@sympatico.ca,14087000,000000121455226,4,1,I have not received a reply from technicians that he pass on my request to repair my e-mail attachments.,3
291230,26-NOV-11,25-NOV-11,Ginette,,en,76.67.80.182,dawan@sympatico.ca,14098812,000000121486461,4,4,,4
291231,26-NOV-11,06-NOV-11,Imed,,fr,174.94.107.116,louise.boucher@bell.net,13889006,000000121067558,1,1,"me donner une information vraie et complète : il ne m'a jamais dit que ma demande de 40 Go supplémentaires seraient attribués au PRO RATA.  Donc, ma facture va être drôlement salée à cause de cette mauvaise information !  Je n'apprécie pas du tout !",2
291232,26-NOV-11,13-NOV-11,Nischal,,en,70.31.62.148,karen.cavrag@sympatico.ca,13963556,000000121210233,3,3,I could not hear the representative well. \i had to ask him to repeat a lot.,4
291785,26-NOV-11,25-NOV-11,Lucas,,en,65.95.103.60,jhandley@sympatico.ca,14101610,000000121486463,5,5,After receiving info it seems wait time is too long each time - always an apology though,5
291786,27-NOV-11,26-NOV-11,Dilli,,en,70.30.133.181,slfrank@sympatico.ca,14115846,000000121501689,5,5,,5
291787,27-NOV-11,26-NOV-11,Dorsaf,,fr,69.156.74.124,c.belzile@sympatico.ca,14109378,000000121502441,3,4,rien de plus.,4
291788,27-NOV-11,25-NOV-11,Charles,,en,70.55.3.234,sbhall@sympatico.ca,14106240,000000121476413,5,5,Absolutely nothing.  Charles was the absolute best representative I have ever dealt with at Bell,4
291789,27-NOV-11,26-NOV-11,Hanen,,en,70.48.54.220,bobdelisle@sympatico.ca,14109246,000000121504605,5,5,Nothing,5
291790,27-NOV-11,26-NOV-11,Nabil,,fr,174.89.234.69,cfproulx@sympatico.ca,14109572,000000121511580,1,4,"Votre conseiller s'est démontré impatient tout au long de mon appel, ce que j'ai trouvé désagréable. Le problème ne s'est pas résolu grâce à l'intervention du conseiller, mais bien par lui-même.",1
291791,27-NOV-11,24-NOV-11,Hency,,en,174.91.121.135,kevin.osullivan@sympatico.ca,14090126,000000121453924,1,1,Listened.,1
291792,27-NOV-11,27-NOV-11,Jihene,,fr,70.26.188.44,j.roussin@sympatico.ca,14111722,000000121512041,5,5,"rien du tout la jeune femme était charmante et patiente ,elle a pris tout le temps qu'il fallait et a régler le problème de mes deux ordi je suis entièrement satisfaite de ses services ,merci d engager des gens si courtois . ",5
291793,27-NOV-11,26-NOV-11,Amine,,fr,70.48.98.2,m__forget@sympatico.ca,14113218,000000121507523,5,5,,4
291794,27-NOV-11,23-NOV-11,Abbey,,en,70.50.4.222,beavem@sympatico.ca,14072194,000000121443588,5,5,,5
291795,27-NOV-11,24-NOV-11,Chad,,en,70.29.122.20,kathy.nestor@sympatico.ca,14090006,000000121458398,4,4,,4
291796,27-NOV-11,26-NOV-11,Hema,,en,174.92.33.208,grant.murray@sympatico.ca,14111262,000000121511196,4,1,She was very polite but the problem that she was attemping to fix was a problem with internet explorer so it was outside her expertise,4
291797,27-NOV-11,22-NOV-11,Mariem,,fr,174.92.169.109,rhlulu@sympatico.ca,14067738,000000121410960,2,2,"Vous auriez pu envoyer le technicien à la date et à l'heure prévue.  Il ne s'est jamais présenté, le 22 novembre, pour installer les nouveaux accessoires Bell.  En plus, il n'a jamais téléphoné pour dire qu'il ne viendrait pas.  En plus c'est arrivé 2 fois.  J'ai communiqué avec un représentant qui m'a dit que la date avait été changée, je n'en ai pas été averti.  À la seconde date fixée, le 24 novembre, il ne s'est toujours pas présenté...donc 2 rendez vous sans que vos techniciens ne viennent.  Ça m'a fait perdre un avant midi et un après midi complets.

Par la suite, j'ai communiqué avec un autre représentant qui m'a informé que le technicien n'était pas nécessaire pour installer le modem routeur wi-fi.  Vous allez l'envoyer par la poste !!!  

Vous m'avez fait perdre une journée complète.",2
291798,27-NOV-11,26-NOV-11,Silvia,,en,70.51.164.201,vbeacham@sympatico.ca,14116498,000000121505895,5,5,Nothing,5
291799,27-NOV-11,26-NOV-11,Moemen Belleh,,fr,216.218.29.212,fsimoneau8@sympatico.ca,14110916,000000121499590,2,1,,1
291800,27-NOV-11,26-NOV-11,Dorsaf,,fr,67.68.102.27,mimidrapeau@sympatico.ca,14113886,000000121498635,2,2,"Il y a eu un MANQUE de suivi FLAGRANT de mon dossier. 1re: demande annulation du rdv du 21 nov. pour Fibe tv et report du rdv d'installation = > non effectuée. 16 nov.: AVAIS appelé pour reporter rdv du 21 nov. Service technique trop occupé pour fixer autre rdv. Représentante me dit que Bell me joindra sous peu pour nouveau rdv. 20 nov.; 20h: reçois un courriel dimanche soir pour rappel d'installation du 21. Le soir même: essaie d'annuler par clavardage, mais impossible. 2e: 21 nov.; 8h, parle à représentante et je constate qu'il manque info à mon dossier. Représentante me dit que technicien annulera «SIMPLEMENT» l'installation. Et qu'il n'y a PAS de frais d'installation. 3e: Installation partielle de Fibe tv ANNULANT programme Performance auquel j'étais abonnée par technicien que je n'ai JAMAIS vu pcq pas chez moi. Conséquence: plus de connexion Internet DSL. 22 nov.: parle à un technicien de Fibe tv qui me dit que je dois attendre au 12 déc. (nouveau rdv déjà fixé), moment où installation sera complétée (!!!) sur un ton nonchalant. 4e: ai joint à 3 reprises représentants du service 310-VITE. Ai ENCORE et ENCORE expliqué mon cas. 22 nov.: premier technicien m'ASSURE que j'aurai une connexion temporaire à Internet en attendant celle de Fibe tv du 12 déc. au cours des 48 prochaines heures. 25 nov.: pas de connexion. Parle avec technicien qui m'ASSURE que j'aurai Internet au cours des 24 prochaines heures, soit au plus tard 25 nov. minuit. Aucune connexion n'a été effectuée. N'ai plus Internet depuis le 21 nov. après-midi. 5e: 26 nov.; 10h30: rappelle au 310-VITE. Parle à une représentante dynamique qui me dit que Monelle a indiqué à mon dossier que je devrais être branchée à Fibe 7 en attendant le 12 déc., ce qui n'a toujours pas été fait. Elle me dirige vers un technicien de niveau 2 (qqch du genre) qui me dit qu'il y aura connexion d'ici les prochaines minutes. Ça marche!!! Demande au technicien comment se faisait-il qu'on a pu régler le problème en 15 minutes alors que j'attends d'être rebranchée depuis le 21 nov. après-midi, jour où la 1re bévue a été commise. Il me répond qu'il y a dû avoir un manque de coordination entre services ou problème de transfert de données ou bien la demande n'avait pas été acheminée au soutien technique. Je n'ai pas eu accès à Internet pendant plus de 100 heures. J'ai besoin d'Internet et de ma messagerie pour le travail que j'effectue de chez moi. Pendant une semaine, j'ai dû faire des pieds et des mains pour avoir accès à un autre ordinateur chez l'un ou chez l'autre. ÉNORMES désagréments pour moi et personnes que j'ai dû déranger. Divers appels téléphoniques pour expliquer la situation. Un SIMPLE crédit concernant les heures où je n'ai pas eu accès à Internet, c'est TRÈS PEU comme dédommagement. Ça vaudrait AU MOINS un mois d'abonnement gratuit à Internet. À qui dois-je m'adresser? De plus, je me pose une question relativement à la représentante jointe le 21 nov. à 8h qui a affirmé qu'il n'y avait pas de frais d'installation pour Fibe tv. Pourtant, on m'a d'abord proposé un forfait avec 59,99 $ pour frais d'installation. Puis le même forfait en vigueur présentement indique des frais d'installation de 29,99 $; j'ai demandé un crédit. Toutes ces bavures des employés de Bell et les désagréments qui m'ont incombé m'amènent à songer à changer de fournisseur Je suis extrêmement mécontente du travail des employés de Bell et de leur manque de coordination, sachez-le.",2
291801,27-NOV-11,21-NOV-11,Amy,,en,70.27.77.131,cniznik@sympatico.ca,14045988,000000121375842,4,4,,3
291802,27-NOV-11,26-NOV-11,Mouna,,en,76.64.162.111,colleen.gaffney048@sympatico.ca,14109818,000000121507390,5,5,,5
291803,27-NOV-11,24-NOV-11,Daniel,,en,70.27.97.37,theresa.shelton082@sympatico.ca,14095112,000000121464634,4,5,,4
291804,23-NOV-11,22-NOV-11,Rain,,en,184.145.93.86,jkalita@sympatico.ca,14062916,000000121413473,5,5,,5
291805,23-NOV-11,18-NOV-11,Jason,,en,69.157.4.53,desousa260@sympatico.ca,14016784,000000121334114,5,4,,5
292383,24-NOV-11,23-NOV-11,Gabin,,fr,76.67.157.180,ge.stdic@sympatico.ca,14075318,000000121435917,5,5,,5
292384,24-NOV-11,23-NOV-11,Katherine,,en,70.31.126.70,ahbyer@sympatico.ca,14071328,000000121437980,,,I have already completed this via phone. Improvement by coordinating efforts.,
292385,24-NOV-11,23-NOV-11,Chantal,,en,174.92.97.231,kevin328@bell.net,14077718,000000121442996,5,5,,5
292386,24-NOV-11,23-NOV-11,Mariem,,fr,174.92.161.18,mbrassard3@sympatico.ca,14079244,000000121424322,5,5,,5
292387,25-NOV-11,24-NOV-11,Mohamed,,fr,76.71.125.47,michel.boucher@sympatico.ca,14091736,000000121471486,5,5,Rien,5
292388,25-NOV-11,20-NOV-11,Karen,,en,70.31.13.10,gnp416@bell.net,14038896,000000121357967,5,5,,5
292389,25-NOV-11,24-NOV-11,Rebello,,en,76.68.90.130,halbutson@bell.net,14088504,000000121458101,4,4,nothing,5
292390,26-NOV-11,25-NOV-11,Khan,,en,70.53.130.146,grelliot@bell.net,14100502,000000121492855,1,1,use critical thinking to understand and solve the problem.,3
292391,26-NOV-11,25-NOV-11,Methil,,en,65.93.136.89,glynnmore@sympatico.ca,14100388,000000121473967,5,5,,4
292392,27-NOV-11,24-NOV-11,Jan,,en,76.69.7.15,bingles@sympatico.ca,14085380,000000121449785,4,4,"Not require requests for a loyalty discount for very long term customers (over 50 years). You provide new customers with great discounts - these should be considered for existing loyal customers ,without question.
",4
292393,27-NOV-11,26-NOV-11,Edward,,en,69.158.77.246,ajose.mut@sympatico.ca,14108552,000000121497432,5,4,Nothing,5
292394,27-NOV-11,26-NOV-11,Ghaleb,,en,70.27.127.213,jaturgeon@sympatico.ca,14111840,000000121511098,5,5,Waiting time on line before to speak to a technician,5
292395,27-NOV-11,26-NOV-11,Khan,,en,70.53.107.61,wulff@sympatico.ca,14116768,000000121504745,4,4,,4
292396,27-NOV-11,24-NOV-11,Karthika,,en,74.14.50.38,stevefearnley@sympatico.ca,14094716,000000121461902,5,5,,4
292397,27-NOV-11,24-NOV-11,Sarah,,en,74.14.199.66,stephanie.bak@bell.net,14094688,000000121469657,5,5,Nothing that I can think of,3
292398,27-NOV-11,26-NOV-11,Kayla,,en,70.30.52.209,r.patterson@sympatico.ca,14114854,000000121504631,5,5,"I'm very concerned that long time customers like myself have to call Bell to get my monthly rates on TV, Internet and Phone reduced.  Had I not been recently retired and taken the time to investigate options, including other service providers such as Cogeco, Shaw and Rogers, I'd still be paying the higher monthly charges and likely would be until the day I die.   I believe Bell should contact their loyal customers on a periodic basis to offer them reduced rates when available.",3
292399,27-NOV-11,17-NOV-11,Franssesca,,en,70.54.126.43,ronpeg@sympatico.ca,14011194,000000121309582,1,1,,3
292400,27-NOV-11,26-NOV-11,Nizar,,fr,70.49.67.165,potving2@sympatico.ca,14114756,000000121504583,4,4,pas grand chose,4
292401,27-NOV-11,26-NOV-11,Juan,,fr,70.52.65.47,marlene.spencer@sympatico.ca,14113484,000000121511485,4,4,"There is just one thing.  I as well as the representative from Bell forgot to write down the password.  He told me that he changed the password but I don't have the new one.  The problem being, I believe that the wrong user code was in the computer at your end.  

",5
292402,27-NOV-11,23-NOV-11,Geetha,,en,70.50.90.122,banndann@bell.net,14072082,000000121445021,3,1,"Have english speaking people we can understand, I still have the same problem, I have a voip phone.  The 
tests are showing that I get some pretty significant pauses (jitter) 
in my connection and packet loss which is what is causing the breaks in my audio, I would appreciate a call from a Bell Rep regarding this issue. My internet is fine now that is is faster but it did not resolve my issue with my phone. I have Bell internet, Bell satelite, and 2 mobile phones thru Bell 
in audio.",1
292403,27-NOV-11,16-NOV-11,Benjamin,,en,184.146.83.161,msavelli@sympatico.ca,13997018,000000121283841,4,4,"ask me to update my contact information eg. home ph. mobile ph. home address etc. if necessary. Please note you have sent this survey to an outdated email address that I wish to have deleted but I can't seem to convince someone at Bell that it should be deleted. I have changed my email to sav72@bell.net
May be this survey can help!! Thank you.",4
292404,27-NOV-11,26-NOV-11,Maria,,en,184.146.164.120,elsonfamily@sympatico.ca,14110598,000000121500417,5,5,We were very happy with the service,5
292405,27-NOV-11,26-NOV-11,Mustapha,,fr,174.92.173.141,abenoit@sympatico.ca,14108464,000000121504005,4,2,"me donner une vitesse de 2mbs de transfert, vitesse que je paie mais que je n'approche même pas!",3
292406,27-NOV-11,25-NOV-11,Aroua,,fr,174.95.125.44,marcboutin@bell.net,14103384,000000121476132,1,1,"Suite à ce problème technique et à l'impossibilité du service de première ligne de régler la situation, il aurait fallu monter à un autre niveau de service.",1
292407,27-NOV-11,26-NOV-11,Nelly,,en,99.242.16.8,henrywrightis@bell.net,14111476,000000121501056,5,4,,5
292408,27-NOV-11,26-NOV-11,Serge,,en,67.71.4.49,jackieandscott@sympatico.ca,14111748,000000121505738,1,1,"Bell continually screws up.  No matter what representative you speak with, the errors and unprofessionalism continues.  Again, you have not stated the correct facts.  I did not speak with Bell on November 26 at 4:07.   ",1
292409,27-NOV-11,26-NOV-11,Walid,,fr,69.156.63.20,c_abel@sympatico.ca,14109402,000000121504394,5,5,Rien tout a été réglé.,5
292410,27-NOV-11,24-NOV-11,Diana,,en,70.54.107.229,pAuljosef@bell.net,14092556,000000121462427,4,4,the one thing u could to improve my recent experience would have been 25% off my service for as long as i am with bell,5
292411,27-NOV-11,26-NOV-11,Revathi,,en,174.92.115.141,donbetty.samis@sympatico.ca,14110390,000000121511653,5,5,Revathi was very professional and patiently took me through the steps necessary to resolve my problem. It could not have been better.,5
292412,27-NOV-11,22-NOV-11,Wissem,,fr,67.68.112.84,martinmad_1@sympatico.ca,14065198,000000121419960,4,5,,4
292413,27-NOV-11,21-NOV-11,Vidya,,en,65.94.215.122,akmcphail@sympatico.ca,14044090,000000121369511,5,5,waiting time,5
292414,27-NOV-11,26-NOV-11,Arjuman,,en,70.51.128.220,venza62@bell.net,14116510,000000121510899,5,5,The connection was not very clear,4
292415,27-NOV-11,19-NOV-11,Ricardo,,en,70.26.141.31,ediles1@sympatico.ca,14029778,000000121352947,5,5,Nothing I can think of.,5
292416,27-NOV-11,25-NOV-11,Mark,,en,174.92.58.157,juliepauletig@sympatico.ca,14102118,000000121487489,5,5,When the original package was sent to install the new modem step by step simple instructions to install with basic terms would not have required me to call. It was so complicated I am glad I called immediately for technical support. The response was immediate and the technical support staff was overly patient with me.,5
292417,27-NOV-11,24-NOV-11,Kira,,en,174.91.33.161,gerry.gray2@sympatico.ca,14088144,000000121460863,4,,"I was told the installer was going to come between 12 & 5 pm I never saw him, they did not show up...",3
292418,27-NOV-11,23-NOV-11,Karen,,en,74.14.37.209,michele.cormier@sympatico.ca,14079488,000000121430973,5,5,Nothing,5
298596,14-DEC-11,14-DEC-11,Naveen,,en,70.24.205.41,gayle.berry@sympatico.ca,14235330,000000121882588,1,4,Naveen the tech person was very difficult to hear. Was not very patient and he took a very long time to resolve the issue at hand.  I have had this problem before but previous techs have done the job in half the time.,3
298597,14-DEC-11,13-DEC-11,Sondes,,fr,76.64.237.178,mbombard@sympatico.ca,14239050,000000121867011,1,1,M'assister a configurer et synchroniser  un telephone intelligent que jeviens d acheter avecun forfait chez Bell Mobilite,1
298598,14-DEC-11,13-DEC-11,Ivette,,fr,69.156.163.9,jackiebauerlavoie@sympatico.ca,14236348,000000121871340,5,4,"Bell and apple need to help us find the problem instead of telling us to call the other company. Finally, this call was resolved with the 3 hours I spent with the technicians on the phone. Hopefully, the problem is resolved. ",4
298599,14-DEC-11,13-DEC-11,Akrem,,fr,174.93.201.201,rejean068@sympatico.ca,14240882,000000121862279,5,5,bon service très rapide et courtois,5
298600,14-DEC-11,13-DEC-11,Estephania,,en,74.198.9.134,lldrori@sympatico.ca,14238128,000000121876891,4,5,,5
298601,14-DEC-11,13-DEC-11,Abdul,,en,184.145.7.57,olegault@sympatico.ca,14240018,000000121872232,5,5,"nothing, he helped me so quickly especially i was pressed for time.  I was very happy with his assistance.",5
298602,14-DEC-11,14-DEC-11,Ricardo,,en,184.146.152.18,mason86@sympatico.ca,14238954,000000121882339,5,5,It was excellent. ,5
298603,14-DEC-11,13-DEC-11,Edwin,,en,74.198.9.128,lldrori@sympatico.ca,14238130,000000121880649,5,5,,5
298604,14-DEC-11,13-DEC-11,Alfredo,,en,65.93.108.135,bob.bowers@sympatico.ca,14232568,000000121882135,5,4,you where very good at helping me.,5
298605,14-DEC-11,13-DEC-11,Hakim,,en,76.67.92.120,bossenc@sympatico.ca,14232618,000000121881415,5,3,,5
298606,14-DEC-11,13-DEC-11,Chuck,,en,174.95.64.179,marj.mckay@sympatico.ca,14238812,000000121880561,4,5,Your customer service agent was great. My internet service hasn't improved at all.,3
298607,14-DEC-11,13-DEC-11,Darlene,,en,74.15.95.75,kingstonhulls@sympatico.ca,14237578,000000121874026,4,3,"The reason for the call was that a Bell representative had promised me a deal which he apparently was not authorized to give.ref: conf. # A98K94E3. So, what could Bell do better? Not promise what you can't deliver. I was promised $79.20 per month for all 3 services..phone,(unlimited north america); TV; and HS Internet.When the Bills came, I found that I would have to pay $215.00 monthly! ",3
298608,14-DEC-11,13-DEC-11,Hector,,en,184.145.77.6,fmajor@sympatico.ca,14235032,000000121880082,5,4,It turned out that the loss was due to a server upgrade in my service area.  This was not immediately known by the rep' but a followup with another department revealed this.  We wasted a bit of time here.  If the upgrade had been better known by your service team in advance they could have just told me to wait and the problem would resolve itself.  Which it did shortly thereafter.,5
298609,14-DEC-11,13-DEC-11,Hemavathi,,en,76.68.16.165,wmreek@sympatico.ca,14243346,000000121863312,5,5,,5
298610,14-DEC-11,13-DEC-11,Amanda,,en,74.14.45.14,acollier@sympatico.ca,14231422,000000121869941,5,5,,4
298611,14-DEC-11,13-DEC-11,Abdelalim,,fr,70.30.180.20,mariosimeon@sympatico.ca,14238798,000000121875284,4,4,,4
298612,14-DEC-11,13-DEC-11,Ivette,,en,70.50.20.159,kharper@sympatico.ca,14237548,000000121876896,5,4,"The CSR had a very heavy accent which at times was difficult to understand
",4
298613,14-DEC-11,13-DEC-11,Mounira,,en,74.14.45.14,acollier@sympatico.ca,14231424,000000121870983,5,5,,4
298614,14-DEC-11,13-DEC-11,Samiha,,fr,70.30.191.187,andre.simon@sympatico.ca,14231814,000000121862477,5,5,,5
298615,14-DEC-11,13-DEC-11,Josue,,en,174.89.195.205,palton@sympatico.ca,14240140,000000121881937,5,5,,4
298616,14-DEC-11,13-DEC-11,Houssem,,fr,184.145.159.176,dlaberge1@sympatico.ca,14234306,000000121877791,4,5,,4
298617,14-DEC-11,13-DEC-11,Juan Carlos,,en,24.114.224.90,valdine.gordon@sympatico.ca,14242984,000000121872355,5,4,Improve waiting time on telephone - hate automated messages,5
298618,14-DEC-11,12-DEC-11,Sondes,,fr,67.68.75.34,boulac@sympatico.ca,14216770,000000121843837,5,5,,5
298619,14-DEC-11,13-DEC-11,Paula,,en,98.124.3.153,ohaira@sympatico.ca,14240006,000000121862277,3,4,Have realized that the monitor was sent back and recieved OCt 31 /11 instead of billing me for it 2 months later ,2
298620,14-DEC-11,13-DEC-11,Mohamed,,en,173.177.251.98,richardhevey@bell.net,14241008,000000121860872,5,1,Your representative was more than cordial however your electronic billing system does not work and he could not resolve tthe problem after 1 solid hour on the phone. I dont understand why Bell did not call me yet to resolve this issue 514-984-9277,1
298621,14-DEC-11,13-DEC-11,Alex,,en,70.48.112.155,doreen.shackleton@sympatico.ca,14234418,000000121875312,4,4,"Bell was scheduled to come to my place on Wednesday, December 7th between 12-5 but never appeared.  Since then problem has been resolved with a new modem and more interaction with representative. ",4
298622,14-DEC-11,14-DEC-11,,,en,70.29.70.84,,,,4,5,,5
298623,14-DEC-11,13-DEC-11,David,,en,70.54.143.187,arthur.ikeda@sympatico.ca,14232040,000000121881723,5,5,The best was done and I appreciate the patience of David (672209).  ,5
298624,14-DEC-11,13-DEC-11,Sana,,fr,65.94.87.168,labrisso@bell.net,14237746,000000121861451,5,5,"Cette personne est compétente
Merci",4
298625,14-DEC-11,13-DEC-11,Ritwik,,en,70.51.176.68,hild.h@sympatico.ca,14235954,000000121863495,4,4,,5
298626,14-DEC-11,13-DEC-11,Cesar,,en,50.101.138.159,n.almutter@sympatico.ca,14239770,000000121866234,5,4,,5
298627,14-DEC-11,13-DEC-11,Mohammed,,en,70.51.65.107,legiro2002@sympatico.ca,14237918,000000121871127,5,4,,5
298628,14-DEC-11,03-DEC-11,Saoussen,,fr,67.68.219.214,bouveil@bell.net,14190554,000000121656541,5,5,,5
298629,14-DEC-11,13-DEC-11,Steph,,en,174.91.42.35,j.gawen@sympatico.ca,14236256,000000121866640,3,3,Your employee was very diligent but could not completely solve the problem so I have to wait for a more senior technician.,5
298630,14-DEC-11,13-DEC-11,Yara,,en,70.53.99.211,arballard@bell.net,14232002,000000121880633,1,1,had a tech support person in Canada who I could hear and understant.  I am leaving bell soon because I shouldn't be paying the exhorbitant price that I am and not get any help from somebody in my own country.  I should have never changed back to bell.,1
298631,14-DEC-11,13-DEC-11,Xenia,,en,174.88.102.204,williamrennie@sympatico.ca,14243304,000000121880460,4,3,I will call you again.,4
298632,14-DEC-11,13-DEC-11,Pradeep,,en,65.92.67.99,david.moriarity@bell.net,14233948,000000121865313,5,5,"Well, I was told the problem was a result of my downloading....which I don't do any downloading....except ""you tube"" which I know is temporary downloading.  I was told I should reset my internet browser once a week. So my suggestion is, if this a common problem then it should be communicated to the users.  I never had this problem with Cogeco and my usage was the same.  The only thing I don't know is whether this was an ISP problem or a P.C. problem. Thanks to Bell support, correcting the problem is very easy.",5
297089,08-DEC-11,18-NOV-11,Evangeline,,en,65.94.29.13,h.isa@bell.net,14018548,000000121337009,5,4,"Evangeline listened, was understanding, and took steps to retain me as a customer of Bell.  She's excellent with customrs and perfect for the loyalty department. When I called I had lost trust in Bell and about to cancel my service.  I would recommend Bell if service was consistently like what Evangeline provides, but unfortunately it's not consistent.  Waits are long, resolution time is long, and what's agreed with the agent does not extend to the bill, causing frustration, anger at the waste of time and lack of trust.",4
297090,08-DEC-11,05-DEC-11,Jason,,en,69.158.79.48,charles.acker@sympatico.ca,14206976,000000121688968,5,5,"Had my call sent to a tech here in Canada.
The first call I had, I had trouble hearing the tech plus it was difficult understanding the language.",4
297091,08-DEC-11,03-DEC-11,Mohamed Amine,,fr,70.55.117.110,lorraine.ll@sympatico.ca,14194570,000000121669793,3,2,"Attente de 72 h pour avoir un nouveau mot de passe que je n'ai jamais reçu.J'ai dû téléphoner à nouveau  et là ,j'ai pu avoir un nouveau mot de passe.Cependant mon OUTLOOK ne veut plus tranférer et envoyer des messages .Encore téléphoner....",3
297092,08-DEC-11,02-DEC-11,Daniel,,en,174.95.145.149,kmarentette@sympatico.ca,14183490,000000121652196,,,There was no service call completed --no one came!,
297093,08-DEC-11,05-DEC-11,Suresh,,en,64.231.168.147,hmarjorie79@bell.net,14209030,000000121699531,2,1,"he deleted all my contacts and folders in my e-mail, along with all my ""sent"" e-mails that I keep to refer to them when I'm sending a new e-mail were all gone also when he had finished. I didn't notice this until we closed down between us.",3
297094,13-DEC-11,12-DEC-11,Hela,,fr,65.94.191.20,archangegabriel@bell.net,14215946,000000121833146,5,4,aucune chose car votre personnel est très qualifié : si la personne ne connait pas la solution elle s'informe,5
297095,13-DEC-11,12-DEC-11,Mir,,en,67.71.37.36,jlwesterink@sympatico.ca,14222034,000000121850727,5,5,,5
297096,13-DEC-11,12-DEC-11,Med Nabil,,fr,70.51.57.145,suzanneturcotte5@sympatico.ca,14228884,000000121848293,4,3,"Les techniciens de Bell font du bon travail, c'est le produit (service de sécurité) qui fait défaut. On paie pour un service qui peut couvrir 3 ordinateur mais en réalité votre service de sécurité n'en couvre qu'UN. Alors, nous sommes frustrés d'avoir à payer le montant COMPLET pour un service PARTIEL. Nous sommes obligés de nous protéger en ayant recours à UN AUTRE ANTIVIRUS et nous ne trouvons pas cela normal.",2
297097,13-DEC-11,12-DEC-11,Mohamed,,fr,174.88.66.244,l.bourdon@sympatico.ca,14223142,000000121846964,3,4,,3
297098,13-DEC-11,12-DEC-11,Oliver,,en,70.49.191.149,johnfred@bell.net,14222268,000000121845194,5,5,I had trouble hearing what he was saying. This is not the 1st time this has happened. Do I have a bad connection with bell ? I can hear all other callers fine.,5
297099,13-DEC-11,12-DEC-11,Bobbie-Jo,,en,99.255.49.35,scotty-44@sympatico.ca,14228032,000000121842206,5,5,make all account notes available to all csr's. i shouldnt have to talk to 3 other people before having my problem resolved,3
297100,13-DEC-11,12-DEC-11,Umesh,,en,76.67.165.127,eugene.marc@sympatico.ca,14219442,000000121856648,4,4,"The problem I am experiencing is repetitive and relates to the password provided by Sympatico in the installation guide. To me , it looks it is a problem in your field.",3
297101,14-DEC-11,13-DEC-11,Achref,,fr,65.94.166.227,carol.plante2006@sympatico.ca,14232971,000000121878263,4,4,"je devrai vous téléphoner a nouveau j'ai un autre probleme.mais pour le moment le service est tres bien.
LA seul chose que j'aimerais que bell fast et accepte c'est de penser au retraité sortir un projet pour eux 100 dollars par mois pour nos factures tous ceux qui gagne moin que 45,000 dollars tous augmente ont de la difficulté a s'ajusté il nous faut coupé sur l'épicerie.ET vous devez compremdre que nous avons le droit de vivre comme vous mais pas meme salaire. Alors que bell vous faite des milliars de profit pourquoi pas nous aider un peu
le gourvernement essaye lui.
bien a vous et merci de votre comprehension et donner ce papier au au dirigeant.
Bien a vous Carol",4
297102,14-DEC-11,12-DEC-11,Gabriel,,en,70.29.3.120,jbarrie12@sympatico.ca,14221666,000000121843578,1,1,have a comunicator the speaks good english and who can ask pertinent questions,1
297103,14-DEC-11,13-DEC-11,Yaseen,,en,184.148.151.156,gorlyn@bell.net,14235620,000000121864154,4,4,can' think of a thing.  Very well done,5
297104,14-DEC-11,13-DEC-11,Mahesh,,en,65.95.131.208,ajkirbyco@sympatico.ca,14231512,000000121874000,1,1,The technician asked to take over control of my computer and I was not willing to let a stranger do that. Also I think it might be more expensive for Bell but I would like to always be able to speak to a Canadian technician.,3
297105,14-DEC-11,13-DEC-11,Dinesh,,en,65.95.131.208,ajkirbyco@sympatico.ca,14231514,000000121872521,2,1,The technician asked to take over control of my computer and I was not willing to let a stranger do that. Also I think it might be more expensive for Bell but I would like to always be able to speak to a Canadian technician.,3
297106,14-DEC-11,13-DEC-11,Diego,,en,74.15.100.129,bpower@sympatico.ca,14232658,000000121880423,5,5,"answer my cal alot faster, I waited a long time.",4
297107,14-DEC-11,13-DEC-11,Stacey,,en,174.88.168.177,jeff_tainsh@sympatico.ca,14236666,000000121860487,5,5,,4
297108,14-DEC-11,13-DEC-11,Rebecca,,en,76.68.52.225,ian.forsyth@sympatico.ca,14236092,000000121873748,1,1,Met my request and needs as a loyal customer!,2
297109,14-DEC-11,13-DEC-11,Ahmed,,fr,184.144.240.200,yvon.janine@sympatico.ca,14243496,000000121881973,4,1,,3
297110,14-DEC-11,13-DEC-11,Dheeraj,,en,74.12.44.209,jr.colborne@sympatico.ca,14237132,000000121876600,5,4,,5
297111,14-DEC-11,13-DEC-11,Mohamed Nidhal,,fr,24.53.18.102,richard.calille@sympatico.ca,14240990,000000121866593,1,1,"Régler mon problème qui perdure depuis trop longtemps, l'erreur de départ en entraîne de nouvelles a chaque semaine",1
297112,14-DEC-11,23-NOV-11,Marco,,fr,174.94.72.72,bgingras@sympatico.ca,14072294,000000121431246,5,4,,3
297113,14-DEC-11,12-DEC-11,Erick,,en,184.145.24.107,quartaro@sympatico.ca,14226770,000000121851897,4,1,,4
297114,14-DEC-11,13-DEC-11,Elsy,,en,65.92.79.163,mary.cook@sympatico.ca,14238926,000000121866372,5,5,,5
297115,14-DEC-11,13-DEC-11,Kais,,fr,70.51.4.39,dost007@sympatico.ca,14234450,000000121865666,4,4,"le seul probleme ,est de repeter mon identite a chaque fois que je change de departement.",5
297116,14-DEC-11,13-DEC-11,Melvin,,en,76.64.208.84,carol.plante@sympatico.ca,14232972,000000121872446,5,5,Nothing,5
297117,14-DEC-11,13-DEC-11,Carlton,,en,65.92.199.78,scout1@sympatico.ca,14241722,000000121871682,5,4,,5
297577,06-DEC-11,04-DEC-11,Khalil,,fr,70.29.190.42,franjean76@sympatico.ca,14200798,000000121671331,5,5,,5
297578,06-DEC-11,05-DEC-11,Mohamed,,fr,67.68.212.9,mstgelais@sympatico.ca,14211666,000000121695717,4,4,"Résoudre mon problème dès le 1er appel. J'ai été transférer à plusieurs reprise sans que mon problème soit réglé. 
Lors de mon 2e appel, j'ai parlé à  Mohamed XZ947 et il réglé mon problème sur champ et je l'en remercie. 

D'autre part, si votre site web fonctionnerait de façpn constante je n'aurais pas eu à appeler. 

Ce qui je n'aime pas c'est que mes frais d'internet ont augmenté à 3 reprises en 2011 et je dois prévoir une autre augmentation en janvier 2012. Et le comble est que le débit de la bande passante semble être instable. Donc plus cher pour pas plus de service. C'est par fort. Alors que mon utilisation internet ne cesse de  croitre, ma frustration s'accroit également. J'espère que cette situation est temporaire!!",3
297579,06-DEC-11,03-DEC-11,Armando,,en,174.89.128.228,rose_50ca@sympatico.ca,14196804,000000121661870,5,5,"Everything was perfect.
Henry and Jeremy helped me very much to solve the situation.",5
297580,06-DEC-11,05-DEC-11,Venkatesh,,en,64.231.137.162,riley.linda@sympatico.ca,14212756,000000121698745,1,1,He told me he had to call me back and never did.,3
297581,06-DEC-11,03-DEC-11,Mauricio,,en,174.93.39.173,o.bailey@sympatico.ca,14195882,000000121667991,5,3,,3
297582,06-DEC-11,05-DEC-11,Jhon,,en,70.51.178.113,Jerryws@bell.net,14205534,000000121688380,5,4,Not much more!,5
297583,06-DEC-11,01-DEC-11,Khan,,en,50.101.147.5,mdijk0125@bell.net,14172388,000000121617895,2,1,,3
297584,06-DEC-11,30-NOV-11,Grace,,en,76.69.33.103,dandlbarnet@sympatico.ca,14153732,000000121584201,4,3,"Do more of interfacing with my computer. It's much better when you, the experts, can manouevre inside my computer. It'easier and faster to clear up the problem. I'm usually a dope and am very slow to follow instructions.",5
297585,06-DEC-11,04-DEC-11,Ibrahim,,fr,69.159.134.28,deniseturgeon@bell.net,14200246,000000121678504,5,5,rien,5
297586,06-DEC-11,04-DEC-11,Saoussen,,fr,69.159.134.28,deniseturgeon@bell.net,14200248,000000121673075,3,2,me guider jusqu'a la fin de l'opération,3
297587,06-DEC-11,01-DEC-11,Ali,,fr,67.68.189.31,roy_30@sympatico.ca,14174756,000000121622974,5,4,,4
297588,07-DEC-11,04-DEC-11,Cody,,en,70.30.57.2,g_gabriele@sympatico.ca,14200848,000000121679916,5,5,The representative was pleasant to speak to and I was quite pleased in order to satisfy my nees,5
297589,07-DEC-11,05-DEC-11,Estephania,,en,174.89.131.75,lorel.szabo@sympatico.ca,14210609,000000121685714,5,5,"nothing, everything was perfect",5
297590,07-DEC-11,28-NOV-11,Shiann,,en,38.99.128.243,s.adamjee@sympatico.ca,14134812,000000121538600,4,4,,4
297591,07-DEC-11,05-DEC-11,Adam,,en,76.67.187.51,JenLucYanick@sympatico.ca,14205532,000000121686046,4,5,,4
297592,07-DEC-11,05-DEC-11,Stephen,,en,70.27.67.221,jane.logan@sympatico.ca,14209298,000000121692224,2,2,brought in a higher level of technical support ,3
297593,07-DEC-11,05-DEC-11,Carolina,,en,69.156.99.115,betty21@sympatico.ca,14206362,000000121696346,3,2,,4
297594,07-DEC-11,30-NOV-11,Amina,,fr,174.88.58.195,mauriciobetancourt@bell.net,14159146,000000121584804,5,5,très courtoise,5
297595,07-DEC-11,29-NOV-11,Tathiana,,en,174.94.64.210,linda.rick@sympatico.ca,14144722,000000121568414,5,5,Nothing.,5
297596,07-DEC-11,05-DEC-11,Mohammed,,en,70.49.110.18,wanda.ellis@bell.net,14214438,000000121687675,4,4,"Glad I had a ""computer savvy"" person getting the information otherwise I'd likely not stil be connected .just listening to their conversatin...He(my friend) knew more that the technician he spoke with...Sad but true !!!",4
297597,07-DEC-11,01-DEC-11,Tony,,en,70.49.110.18,wanda.ellis@bell.net,14176732,000000121612268,2,3,"I had to speak to far too many reps to get my concerns across...Just hope now that I've finally received and installed the service that my quoted price will be correct when I receive my first bill...if it is not, I will be looking for another service provider...
",3
297598,07-DEC-11,05-DEC-11,Mike,,en,207.164.79.41,taniamania@bell.net,14213850,000000121686142,4,5,,3
297599,07-DEC-11,05-DEC-11,Partha,,en,70.29.129.246,jimfairs@sympatico.ca,14209586,000000121688963,4,4,have the problem not happen again,4
297600,07-DEC-11,03-DEC-11,Melvin,,en,70.49.3.183,jmdevere33@sympatico.ca,14193572,000000121659432,5,5,Nothing,5
297601,07-DEC-11,02-DEC-11,Visakan,,en,184.146.126.135,Mary664@bell.net,14177354,000000121649371,5,5,,5
297602,08-DEC-11,01-DEC-11,Ilona,,en,74.14.34.81,spvitale@sympatico.ca,14175564,000000121605285,3,3,"Stop automating charges to customers.  I have been charged in error several times this year and have made at least half a dozen calls to Bell, costing me valuable time.  
After talking to technicians, I have been shipped several packages of wiring and hardware that I did not ask for and do not require.  Instead of sending out unnecessary parts, Bell should have the capability to ship only the part(s) required. ",2
297603,08-DEC-11,05-DEC-11,Daniel,,en,71.98.203.54,rossduboss@sympatico.ca,14212924,000000121688331,1,,Hire someone who knows how to speak english and knows what they are doing. This happens every year I was on the phone for 2 hours to get issues corrected and still not sure if corrected. I was in business for 50 plus years and if my service had been similar to yours I would have been Bankrupt. My phone # 727-712-0184 however do NOT have someone call who can not speak english. ,1
297604,08-DEC-11,28-NOV-11,Kalyca,,en,70.55.30.149,l.gausden@sympatico.ca,14130926,000000121526531,4,4,"Everything went ver well.  Theonly thing that was wrong was that I had two Interneet services.
",5
297605,08-DEC-11,26-NOV-11,Vladimir,,en,38.116.192.101,davidson.flinstone@sympatico.ca,14110104,000000121510702,2,1,"Listening to the customer when she stated that; ""It's not just the plug""!",2
297606,08-DEC-11,03-DEC-11,Radhika,,en,184.148.131.89,derek.sealy@sympatico.ca,14191586,000000121658997,1,,"stop using off shore call Reps
off shore call reps hard to understand their verbal communication
Response time to complete repair 1 Week 2 days
Very poor customer relations from bell
As a long time customer of bell..with 2-cell phones.Bell internet,bell home phone and bell sattelite, I am  very disappointed with with the response..
Internet down for 1 week 2-days..
Repair personnel not showing up when appointments were set up by call reps..
approx 4 calls per day to bell by my wife & I to get back internet service..
Shifting my scheduled to take my two sons to Aurora public library to do their home work on the internet..
What a public relationship mess on the part of Bell.
I hate to admit but I at the end of my relationship with the way I was treated by Bell Canada.
Suggestion to Bell Canada to an old proverb..""Keep your customers satisfied""
Your satisfaction would be spread by good words by customers (FREE ADVERTISEMENTS BY CUSTOMERS COSTS 0$ for Bell..",2
297607,08-DEC-11,30-NOV-11,Gunson,,fr,67.68.226.116,nicolecharpentier_35@sympatico.ca,14160062,000000121584205,3,4,c'était correct,5
298067,07-DEC-11,04-DEC-11,William,,en,70.50.178.59,gerdmueller@bell.net,14200942,000000121677481,4,4,Keep jobs in Canada!!!!!!!!,5
298068,08-DEC-11,05-DEC-11,Maher,,en,65.95.221.8,danny_diep_20@sympatico.ca,14207392,000000121691507,5,5,,4
298069,08-DEC-11,01-DEC-11,Jessica,,fr,184.148.239.165,ssuzanne021@sympatico.ca,14175590,000000121627626,4,2,"No one had called me within the 24 to 48 hour delay. I therefore called on Dec. 3, 2011 and did not receive a good service.  Another person called me on Dec 5, 2011 and finally the problem was fixed. No internet service for a period of 5 days. ",3
298070,08-DEC-11,05-DEC-11,Mohamed,,fr,184.144.150.118,fraxa@sympatico.ca,14208366,000000121698692,4,4,"expliquer dans une lettre la raison du surcharge, comme cela pas besoin de téléphoner et pas de perte de temp ....",3
298071,09-DEC-11,05-DEC-11,Claudia,,en,76.64.73.76,rcmckinnon@sympatico.ca,14212582,000000121693621,4,4,"Nothing.  Claudia knew exactly what was
wrong. The computer needs more RAM and
so will have to get the supplier to 
fix the computer. RCMcKinnon",4
298072,09-DEC-11,01-DEC-11,Mohan,,en,69.156.83.194,lynnhc@sympatico.ca,14171714,000000121627846,4,1,"It took a long time to get an operator. While the person was extremely kind and helpful, I am still locked out of my email and frustrated!",
298073,09-DEC-11,25-NOV-11,Pamela,,en,74.15.29.91,jvajdik@sympatico.ca,14102138,000000121474633,4,4,Nothing,5
298074,10-DEC-11,28-NOV-11,Mary Anne,,en,174.88.43.61,ab61@sympatico.ca,14124266,000000121529567,,1,"This is not about recent experience but for the poor internet connection eventhough I upgrade the system.
Eversince I upgarde Bell Internet, it the damn system is slower then what it used to be.  Constant interupt, lines keep dropping.  I am very, very pissed off with Bell, I hd problems before but never got the level of service so never called in to complain.  Thought the new upgrade will be better, but what a mistake it is.

I have been a loyal customer with Bell, phone line since 1992, internet for the past 10 years - prices keep going up but so benefit  for loyal customers for shitty service and product.",1
298075,10-DEC-11,27-NOV-11,Bernard,,en,65.95.182.29,wdbruyn@bell.net,14123638,000000121523264,3,,"This individual was very attentive and patient.  He absolutely attempted to resolve the problem.  I thanked him, but due to being a pensioner, my patience was running out.  A excellent ""Customer Service Rep""",3
298076,10-DEC-11,05-DEC-11,Jihed,,fr,174.89.190.185,mon.massage@sympatico.ca,14211604,000000121692069,1,,"La panne internet a duré 7 jours. Le 1e technicien m'a dit qu'il n'y avait plus de service disponible à mon adresse et a annulé mon abonnement sans m'en aviser et a refusé de me transférer à son superviseur. N'étant pas satisfait du service reçu, j'ai téléphoné à nouveau au service technique. Constatant l'annulation de mon abonnement, le 2e tech m'a quasiment traité de mauvais payeur et m'a transféré à la facturation afin de rétablir l'abonnement. Par la suite, j'ai du insisté auprès de l'agent pour qu'il me transfère à nouveau au service technique. Le 3e tech m'a dit à peu près la même chose que le premier mais il a finalement accepté de me transférer à son superviseur, STÉPHANE VACHON, pour qui je n'ai que des éloges à faire. Monsieur VACHON, qui a pris l'engagement personnel de régler la situation, m'a réellement offert un service hors-paire. Il m'a contacté à tous les jours qu'a duré la panne pour me faire part des différents développements. Il m'a laissé son numéro de téléphone direct (613-781-6266) afin que je puisse le rejoindre pour lui signaler si le service était rétabli ou non. Ce sont des gens comme monsieur VACHON qui font la force d'une équipe et qui maintiennent la clientèle. Je vous remercie de transmettre à Monsieur VACHON et à ses supérieurs toute mon admiration envers la qualité de son travail. ",3
298077,10-DEC-11,08-NOV-11,Andrea,,en,70.27.47.96,gibber@sympatico.ca,13909360,000000121122103,5,4,,4
298078,10-DEC-11,27-SEP-11,Nadyn,,en,74.15.137.37,csmith011@sympatico.ca,13413694,000000120178265,4,4,keep being their for the customers,5
298079,10-DEC-11,28-NOV-11,Baltharaj,,en,184.147.37.236,s.bro@sympatico.ca,14134822,000000121540978,4,4,"I'm back to desk top rather than laptop - my one problem is reps talk too quickly for older people and you want us to use computers, and when an accent is also involved, it makes it difficult to understand.  In this case it has been resolved as I am using desk top internet and do not require a change. I was given good reception by your reps.  Thank you.",3
298080,10-DEC-11,31-JUL-11,Mohamed,,fr,65.93.51.12,philippecoallier@bell.net,12760669,000000118853365,5,4,,5
298081,11-DEC-11,05-DEC-11,Vikram,,en,184.147.229.62,jose.monteiro@bell.net,14209768,000000121694035,4,3,,4
298082,11-DEC-11,03-DEC-11,Gustavo,,en,184.147.211.73,litledar@sympatico.ca,14194510,000000121661472,5,5,,5
298083,11-DEC-11,17-APR-11,Nelly,,en,74.12.23.180,bnagindas@sympatico.ca,11763413,000000116532709,5,5,customer service ,5
298084,11-DEC-11,17-OCT-11,Moses,,en,70.29.234.54,jameslf@sympatico.ca,13654274,000000120613747,4,4,"All in all, I am a satisfied customer, yet it was may feeling that I had to prove so much, when the problem I was dealing with was itself so clear and evident. Perhaps a question of semantics. My preferred answer to your questioon 4. would be VERY PROBABLY.
Thank you,
J.L.F.",4
298085,11-DEC-11,01-DEC-11,Duncan,,en,76.64.227.75,irving2012@bell.net,14169280,000000121611808,5,5,Nothing,5
298086,11-DEC-11,04-DEC-11,Minh-Trang,,fr,174.88.59.247,greaves28@bell.net,14201084,000000121678573,5,5,rien,5
298087,11-DEC-11,21-NOV-11,Chelsey,,en,74.14.148.29,a__s@sympatico.ca,14043884,000000121382070,1,1,"terrible customer service ever experienced in all the services i made contact with, yours is the worst !
promises becomes rip-off if you do not pay attention to your bill!!! ",1
298088,12-DEC-11,04-DEC-11,Sulochana,,en,76.69.54.5,ibarr304@bell.net,14201342,000000121679339,5,5,receive help quicker,4
298089,12-DEC-11,05-DEC-11,Sylvie,,en,209.146.245.161,delora@sympatico.ca,14207548,000000121685609,5,4,answer the phone sooner,5
298090,12-DEC-11,05-DEC-11,Cody,,en,67.71.144.76,selim.ulug@sympatico.ca,14213212,000000121686576,4,4,,5
298091,12-DEC-11,01-DEC-11,Claudia,,en,76.69.9.27,macaan@sympatico.ca,14171794,000000121622865,1,1,Stop bare face lying..stated all day a service tech was coming..my husband and I took turns away from work waiting and finally at 5:00 the story changed to no service person was coming. The only thing that stopped a switch to Rogers was the excellent Bell tech/service person who arrived on Monday...don't know how you managed to hire such a goodwill ambassador/excellent service person..hope the competition recruits him.  Sincerely April Andrews,1
298092,12-DEC-11,19-OCT-11,Dilli,,en,174.91.30.87,condlln@bell.net,13681418,000000120652883,2,1,Fixing the problem immediately.  Make sure there is follow-up with the customer to ensure that there issue has been resolved. ,2
298093,06-DEC-11,05-DEC-11,Marvin,,en,65.94.86.47,buzzcar7@sympatico.ca,14206722,000000121698089,3,3,Marvin was very patient but now my computer seems very slow and is notshutting down properly,4
298633,07-DEC-11,30-NOV-11,Karingula,,en,65.93.109.146,PMHoude@bell.net,14151054,000000121602975,5,5,,4
298634,09-DEC-11,05-DEC-11,Alisia,,en,70.27.78.234,ken327@sympatico.ca,14210066,000000121695751,4,5,,4
298635,09-DEC-11,03-DEC-11,Padala,,en,70.26.77.221,d_lrutherford@sympatico.ca,14191276,000000121655454,5,5,,5
298636,09-DEC-11,03-DEC-11,Vladimir,,en,70.48.5.240,hartungfg@sympatico.ca,14192844,000000121663222,4,4,"Your representative was very good and helped us set up our wireless service.
It is all new to me so I will need to learn more.  I did have another company for security purposes, but now have switched to your Bell Security.   Don't like the intro popping up each time I connect.  But your tech support is great.",5
298637,09-DEC-11,18-AUG-11,Sabrine,,fr,174.95.229.238,rogerrobert@sympatico.ca,12946415,000000119251589,4,3,,5
298638,09-DEC-11,26-JUL-11,Afef,,fr,174.95.229.238,rogerrobert@sympatico.ca,12715121,000000118735926,4,3,,4
298639,09-DEC-11,24-NOV-10,Richard,,fr,174.95.229.238,rogerrobert@sympatico.ca,10066667,000000113154845,3,4,,4
298640,09-DEC-11,24-NOV-10,Eric,,fr,174.95.229.238,rogerrobert@sympatico.ca,10066669,000000113146346,4,4,,4
298641,09-DEC-11,05-DEC-11,David,,en,65.93.150.3,kkppwilkinson@sympatico.ca,14210160,000000121688048,5,5,Nothing.  The experience is phenomenal.  Live chat is the way to go.,5
298642,09-DEC-11,27-NOV-11,Alvaro,,en,76.69.34.115,mughtar.yarow@bell.net,14121664,000000121522100,1,1,Your company is dishonest. You promise a price & we never see that price. You increase them & keep increasing them. You deserve the huge fine you paid this year for cheating clients like me,1
298643,09-DEC-11,05-DEC-11,Kylie,,en,69.158.49.145,carolann.paulin@sympatico.ca,14206822,000000121692549,1,1,"Stop telling me 10 minutes to 24 hours and 5 days later still no internet. Train your empoyee's not to lead customers on.Have the supervisor call when requesting to speak to one 5days later no call still waiting.Shall I go on, don't cut the internet off on the wrong date and cause customers stress and 3 days of lies.",1
298644,10-DEC-11,30-NOV-11,Sylvie,,fr,74.15.213.251,carole.andre01@sympatico.ca,14152948,000000121586939,5,5,,5
298645,10-DEC-11,28-NOV-11,Sowjanya,,en,64.229.5.189,drjim@bell.net,14127424,000000121546432,1,3,Have someone fluent in English,1
298646,10-DEC-11,26-NOV-11,Sam,,en,70.49.173.63,misfitt@bell.net,14113898,000000121506314,5,4,,5
298647,11-DEC-11,04-DEC-11,Sayeeduddin,,en,184.146.109.41,jp.mazza@sympatico.ca,14201906,000000121671069,3,2,"nothing to do with the service technician, but my internet is still slow, speed readings are not where they should be, I feel I've been overpaying since February 2011, for a service i have not received and incapable of getting because of location from the equipment. ",
298648,11-DEC-11,04-DEC-11,Celina,,en,67.70.111.30,tony.santillan@sympatico.ca,14205008,000000121674605,4,4,,4
298649,11-DEC-11,04-DEC-11,Elizabeth,,en,67.70.111.30,tony.santillan@sympatico.ca,14205010,000000121674697,4,4,,4
298650,11-DEC-11,04-DEC-11,Brenda,,en,64.229.65.162,michael.castellan@sympatico.ca,14203098,000000121681903,5,5,,5
298651,13-DEC-11,12-DEC-11,Gustavo,,en,50.101.253.24,rbashall@sympatico.ca,14227030,000000121837758,5,4,"nothing, Kostapo was very thorough & didnt rush to get off the line. Made it stressfree & finished when I hung up with him. No second or third call back for simple fixes.....all completed firstime.",4
298652,13-DEC-11,12-DEC-11,Yves,,en,76.70.78.111,p40e@sympatico.ca,14226126,000000121846606,3,2,I lost the connection before the call was completed.,3
298653,13-DEC-11,12-DEC-11,Preethi,,en,174.91.3.63,gcalver@sympatico.ca,14220136,000000121848286,3,3,"The usual off shore help that answer questions that are not asked. I forced her to getback to the track. 
This person really was considerate but to anxious to do something before totally understandinr or listening.
At my age and abilitie it probably was atleast part my fault.",5
298654,13-DEC-11,12-DEC-11,Arselene,,fr,76.65.85.192,whopsaplume@bell.net,14229930,000000121854615,5,5,,4
298655,13-DEC-11,12-DEC-11,Manel,,en,69.158.71.75,charles_gregoire@bell.net,14217494,000000121834153,4,4,I would like that my system be automatically connected as soon as I Open my computer. Right now I receive a message error that the system does not recognise my link for E-mail. ,5
298656,13-DEC-11,12-DEC-11,Edwin,,en,76.70.78.111,p40e@sympatico.ca,14226128,000000121851684,2,1,The person I was dealing with didn't seem to realize my connectivity problem is sporadic and comes and goes with no warning. ,3
298657,13-DEC-11,12-DEC-11,Sonia,,fr,204.145.1.254,mgibeau@sympatico.ca,14224914,000000121837855,4,4,"Améliorer votre centre d'appel. C'est drôle qu'il n'y ai pas de sondage de satisfaction car vous n'auriez certainement pas la note de passage. J'ai dû appeller à plusieurs reprises et à chaque fois je resentais une insistance marqué que le problème provenait de l'intérieure de la maison et qu'il y aura des frais de 100 $. Si au moins, une vérification de la qualité du signal de la ligne téléphonique serait fait, mais non mais une série de question stupide comme ""est-ce qu'il pleut ??"". Comparer à votre compétiteur Vidéotron, vous êtes vraiment loin de la qualité que les clients peuvent s'attendre d'une compagnie de votre envergure.",2
298658,13-DEC-11,12-DEC-11,Mohamed Aymen,,fr,24.226.237.68,claudef1@bell.net,14217740,000000121843709,1,1,Le technicien n'avait aucune écoute et aucun respect de ma condition.,2
298659,13-DEC-11,12-DEC-11,John,,en,174.88.207.21,mandasimms@sympatico.ca,14224210,000000121856467,5,5,,4
298660,13-DEC-11,12-DEC-11,Inobel,,en,184.145.28.60,terry.boyd2@sympatico.ca,14229138,000000121839263,5,2,I continue to have the same issues with the WiFi connection!,5
298661,13-DEC-11,12-DEC-11,Alonia,,en,184.144.104.247,nthoman@sympatico.ca,14225958,000000121851288,4,4,,4
298662,13-DEC-11,12-DEC-11,Pradeep,,en,174.88.101.129,hughmc-vicar@sympatico.ca,14221144,000000121836196,5,4,,4
298663,13-DEC-11,12-DEC-11,Alicia,,en,70.30.132.219,mkapko@sympatico.ca,14225208,000000121838269,5,4,,4
298664,13-DEC-11,12-DEC-11,Soumaya,,fr,67.71.118.17,prevost.r44@sympatico.ca,14226692,000000121838275,5,5,"
Rien",5
298665,13-DEC-11,12-DEC-11,Sam,,en,70.54.130.93,l.deangelis@sympatico.ca,14223144,000000121854505,5,5,,5
298666,13-DEC-11,12-DEC-11,Priya,,en,64.235.107.1,jklaur@sympatico.ca,14222006,000000121849187,4,4,"Sometimes it is very difficult to understand people who have accents, especially when you yourself do not understand exactly what the problem is...",5
298667,13-DEC-11,12-DEC-11,Noureddine,,fr,70.30.168.133,billcox@bell.net,14216566,000000121838993,5,5,Rien. L'échange avec Noureddine à été claire et son intervention professionelle a réglé le problême que j'avais avec installation de ma nouvelle laptop et Outlook 2007.,5
298668,13-DEC-11,12-DEC-11,Nes,,en,70.48.253.103,john453@sympatico.ca,14222258,000000121837456,4,4,,5
298669,13-DEC-11,12-DEC-11,Bobbie-Jo,,en,184.151.115.38,todd.miller@bell.net,14229358,000000121844841,2,2,"The 7mb upload was sold to me, added to my account but doesn't work with the modem I have!",4
298670,13-DEC-11,12-DEC-11,Meriem,,en,76.69.109.36,marcus.a@sympatico.ca,14224324,000000121844492,4,4,,4
297118,06-DEC-11,05-DEC-11,Ruth,,en,65.93.197.90,lmorton-murray@sympatico.ca,14210582,000000121695162,4,4,"The sadilite was not working on one side, the other only a quarter working. He fixed or replaced the eye and got it up and running. I don't feel I should be charged a service charge when I have called many times about this problem, this young man was the first to actually go up on a ladder and see the actual problem, it's been this way for at least a year, watching a good program and of it goes!! Lois Morton- Murray",
297119,06-DEC-11,05-DEC-11,Ronald,,en,174.89.137.221,albertbann@sympatico.ca,14205844,000000121698659,4,4,Make sure your customer has the level of computer experience you expect when asking questions about the problem at hand.,4
297120,07-DEC-11,05-DEC-11,Aika,,en,65.94.25.138,thelma.augustin@sympatico.ca,14213966,000000121687770,5,4,Inform me of any or all changes in my bill before taking things for granted.,4
297121,07-DEC-11,02-DEC-11,Francis,,en,70.29.44.147,rgrabko@sympatico.ca,14186832,000000121645658,5,4,,5
297122,07-DEC-11,05-DEC-11,Med Nabil,,fr,67.68.212.96,marc158@sympatico.ca,14210880,000000121694020,4,4,,5
297123,07-DEC-11,05-DEC-11,Hedi Sadek,,en,65.94.77.178,bataini@sympatico.ca,14206248,000000121691477,4,3,,5
297124,07-DEC-11,02-DEC-11,Amel,,fr,70.49.72.22,jeanneduquette@bell.net,14182508,000000121634218,3,4,"Suite de mon problème.
Donc, puisque je n'avais plus de réseau, j'ai rappelé un autre représentant, qui ne comprenais pas mon problème. Après moults et moults essais (je disais au moins 1 heure), il a fini par comprendre que j'avais un portable! La préposée précédente avait omis de me le demander et moi, bien sûr, je n'étais pas au courant que cela faisait une différence pour le réseau.

Donc, la personne et moi-même avons perdu chacune plus de 1 h 30 de temps (car nous travaillons à la maison) parce que la personne n'a pas fait son travail convenablement.

Honnêtement, lorsque j'étais avec Videotron, ce genre de problème n'est jamais survenu. Regardez dans mon dossier le nombre d'appels que j'ai dû faire pour avoir votre réseau qui fonctionne bien. Je n'ai pas le choix, dans mon immeuble je dois rester avec Bell. Maintenant le réseau semble stabilisé, j'espère que je n'aurais pas encore à téléphoner à nouveau",
297125,07-DEC-11,27-NOV-11,Malek,,fr,69.159.135.44,bbouchard002@sympatico.ca,14117580,000000121514259,2,1,,3
297126,07-DEC-11,05-DEC-11,Moses,,en,70.29.235.144,dpearson1@sympatico.ca,14207792,000000121683545,1,1,"For some reason my email address was blocked on Monday .. I was told that it had something to do with a Microsoft update..and would take ""up to 48hrs"" to resolve.  I was told yesterday that the issue would be fixed then...Today I was just told that the agent would call me back tomorrow because the technicians are still working on the problem ! If this is resolved tomorrow that will be four days without access to my email address through no fault of my own.
I pay a premium to Bell for my internet access , I also am a client of Bell for my television and my home phone... and I am at this time an extremely unimpressed and dissapointed client !

If Bell cannot provide me with a reliable email service perhaps I should reevaluate our relationship altogether.",3
297127,07-DEC-11,05-DEC-11,Mohamed,,en,50.100.135.235,jp66@bell.net,14209820,000000121690966,1,,,
297128,07-DEC-11,05-DEC-11,Manel,,fr,65.94.167.79,pierre.therrien2@sympatico.ca,14212284,000000121694063,5,5,,5
297129,07-DEC-11,14-DEC-10,Dawood,,en,74.14.13.227,r.boettcher@sympatico.ca,10314775,000000113662897,5,5,,5
297130,07-DEC-11,28-NOV-11,Bismiya,,en,65.95.249.200,msilins@sympatico.ca,14132896,000000121528180,4,3,"The customer care rep was fine, but the instructions to install new modem were incorrect (step #1 = turn computer power off).  I had to call Bell again because modem would not work when I followed their instructions. The Bell rep indicated that power must be on for modem to be set up.  So, please correct instructions turn computer on!!!",4
297131,07-DEC-11,03-DEC-11,Aswathy,,en,130.113.117.43,dmitrimalakhov@sympatico.ca,14180212,000000121654010,4,5,Buy better hardware.,3
297132,07-DEC-11,05-DEC-11,Mohamed,,fr,70.30.230.83,pierre.laporte082@sympatico.ca,14212278,000000121688310,4,4,,4
297133,07-DEC-11,30-NOV-11,Mohamed,,fr,65.93.5.169,robert469@sympatico.ca,14161468,000000121585678,4,4,,4
297134,07-DEC-11,11-NOV-11,Ramzi,,fr,70.80.215.248,pdesrochers96@sympatico.ca,13948306,000000121182614,5,5,,3
297135,07-DEC-11,29-NOV-11,Mike,,en,64.231.133.51,ldespins@bell.net,14144540,000000121560911,5,5,have some-one from Canada not South America,5
297136,07-DEC-11,01-DEC-11,Srinivasan,,en,69.157.124.253,rorita@sympatico.ca,14174728,000000121623572,5,5,,5
297137,08-DEC-11,18-NOV-11,Raj,,en,64.231.82.71,emcc3@sympatico.ca,14017418,000000121325353,5,4,do not install the bell online security bundle. Work out the bugs before sending it to the public. Major headache. It tok 3 hours to resolve problem. Had to uninstall the internet security bundle!!,3
297138,08-DEC-11,05-DEC-11,Ayesha,,en,65.95.11.167,tcrawford001@sympatico.ca,14213892,000000121696925,4,4,NOTHING,4
297139,08-DEC-11,05-DEC-11,Pamela,,en,174.95.10.122,drew.munro@sympatico.ca,14207820,000000121688626,5,5,,5
297140,08-DEC-11,28-NOV-11,Naveed,,en,65.92.133.196,angus.macphail@sympatico.ca,14124778,000000121547083,2,1,Use local (i.e.) Canadian particularly Quebecers call reps. I don't see a reduction in my costs and improvement in service from BELL by using foreign reps.,3
297141,08-DEC-11,18-NOV-11,Kira,,en,70.26.39.224,alan.guilfo@sympatico.ca,14014064,000000121335095,2,2," Please refer to Friday, November 18, 2011 (reference 121332703) 
Had to have Geeks ON The Way to tell me my computer needed a whole reboot thanks to your Bell Tech. With a cost of 103.00 in which I do Indeed think of a rebate or credit off as a way of sayiny sorry",2
297142,08-DEC-11,05-DEC-11,Ruth,,en,65.95.58.177,mlightstone@sympatico.ca,14211541,000000121693556,3,1,"Restore my sympatico email to me. I am currently using gmail because you haven't solved the problem of my address (mlightstone@sympatico.ca) being hacked.
",3
297143,08-DEC-11,21-NOV-11,Wayne,,en,174.95.15.47,rsumabat@sympatico.ca,14054260,000000121369418,4,4,,4
297144,05-DEC-11,04-DEC-11,Raouf,,fr,65.93.169.31,lamyfrancine@sympatico.ca,14202262,000000121681412,5,5,"Ce tehcnicien m'a indiqué que mettre un mot de passe avec des lettres et des chiffres pouvait entraîner des difficultés dans la fourniture du service. Or, le c'était effectivement le cas depuis plusieurs mois au point où je songeais à changer de fournisseur. Remerciez ce technicien, il vous a peut-être assuré de conserver un client que vous étiez sur le point de perdre à cause de l'autre qui lui était moins compétent. Il me reste à vérifier si le service sera meilleur.",3
297145,05-DEC-11,02-DEC-11,Jessica,,en,184.151.63.151,david.fimio@sympatico.ca,14179850,000000121640919,5,5,,5
297146,05-DEC-11,04-DEC-11,Bismiya,,en,184.145.95.157,catherinelogan3@sympatico.ca,14199648,000000121674533,5,5,,5
297608,05-DEC-11,01-DEC-11,Diego,,en,65.92.199.64,marytodd@sympatico.ca,14172218,000000121627840,3,2,"I was told my cable would arrive Sat and it came Mon.  I had a paper due the day the cable died, so really not a good time.",3
297609,05-DEC-11,03-DEC-11,Reina,,en,208.96.66.223,johnelta@sympatico.ca,14193704,000000121663756,1,1,"All the lies about whn I would receive my modem, someone needs to be honest in that company!!!",1
297610,05-DEC-11,01-DEC-11,Will,,en,74.12.189.126,gordon.wright@sympatico.ca,14168640,000000121625116,5,4,no comment,3
297611,06-DEC-11,28-NOV-11,Dhanasekar,,en,70.48.8.228,fki@sympatico.ca,14128040,000000121524220,1,1,"Altho this rep tried he completely missed the actual problem.  It would be great if folks actually know what they are doing!  The problem was fixed when I called a few days later, by a rep who knew what she was doing! ",2
297612,06-DEC-11,02-DEC-11,Firas,,fr,174.91.198.175,christine.hervieux@sympatico.ca,14179338,000000121645064,3,3,Je serai plus en mesure de le dire une fois que je pourrai constater si les changements ont été effectués adéquatement...,3
297613,06-DEC-11,05-DEC-11,Diedra,,en,174.91.64.157,jlbiley@sympatico.ca,14209636,000000121683742,4,4,,4
297614,06-DEC-11,05-DEC-11,Hemavathi,,en,70.48.251.179,tooforr@sympatico.ca,14214122,000000121699750,4,3,"After an extensive Bell Assistance service Monday 
 
 The assistance tech was exceptional as she went through via the diagnostics page and changed numerous settings, MN config etc. in an effort to cure my problem which was successful, as I was very pleased with her help.
 
 Now I have found that a few required workable popup / menu related items do not load for example
 
""msconfig""... System restore a blank pop up as I attempted to return all my settings to when they worked..
 
Others problems I have found that does not work..
 
An assortment of ""IE8""web pages fail to load simply staying blank
 
Outlook Express... When sending an email, if you wish to insert a photo the browse function does not work
 
Yahoo messenger same issue... The text area does not function
 
   Just a few things that don't seem to be operational, and I can take a peek as these are minor setting adjustments, needing to be rectified..
",5
297615,06-DEC-11,04-DEC-11,Nikitha,,en,174.91.76.201,sivani85@bell.net,14204498,000000121675219,4,5,,4
297616,06-DEC-11,05-DEC-11,Karim,,fr,174.92.238.184,maximilio@sympatico.ca,14211150,000000121697695,5,5,tout était à mon goût.,5
297617,06-DEC-11,05-DEC-11,Larissa,,en,50.101.34.166,claude682@sympatico.ca,14207108,000000121690164,5,5,,4
297618,06-DEC-11,16-NOV-11,Diedra,,en,67.68.10.227,hriberdy@sympatico.ca,13993404,000000121277988,2,1,"Just switched to Bell TV from Shaw Direct and was disappointed that the Eastern Network stations are not from the Detroit feed instead of Boston which is totally useless to us. Shaw Direct offered a choice for both East and West feeds for the ABC, NBC,CBS,PBS networks.  Why can't Bell provide the same service to their customers in Southwestern Ontario?",4
297619,06-DEC-11,05-DEC-11,Tathiana,,en,74.14.18.184,gottsign@sympatico.ca,14208712,000000121695419,1,1,have someone more competent answering the call,1
297620,06-DEC-11,05-DEC-11,Karen,,en,64.228.142.58,michael.lovelock@sympatico.ca,14211352,000000121686259,5,4,The followup letter could have been personal rather than generic. And could have mentioned specific things that Bell was going to do about the problem.,4
297621,06-DEC-11,05-DEC-11,Salvador,,en,74.12.46.14,menielsen@sympatico.ca,14211280,000000121699106,5,5,,5
297622,06-DEC-11,05-DEC-11,Srinivasan,,en,216.8.158.98,amarissen@sympatico.ca,14205914,000000121690734,3,3,Fix the problem.,3
297623,06-DEC-11,05-DEC-11,Badreddine,,fr,70.29.190.134,jocepica@sympatico.ca,14209700,000000121683999,5,5,Tout était correct,5
297624,06-DEC-11,05-DEC-11,Walid,,fr,64.229.128.34,marcandreboisse@bell.net,14210882,000000121698419,4,5,,5
297625,06-DEC-11,05-DEC-11,Hector,,en,184.148.70.22,johnpipe@sympatico.ca,14209752,000000121691434,5,5,"nothing

I wish all representatives were as good and proficient",4
297626,06-DEC-11,05-DEC-11,Jean,,en,173.170.123.74,davidpurser@sympatico.ca,14207474,000000121685305,5,5,,5
297627,06-DEC-11,05-DEC-11,Ashley,,en,67.70.119.104,gpittao@sympatico.ca,14208718,000000121691990,5,4,"Felt it was handles very well..In answer to next quetion, I do not recommend anything to anyone because don't want to be responsible for a bad experience for anyone else.",1
297628,06-DEC-11,05-DEC-11,Med Aymen,,fr,70.53.212.80,jbertrand004@sympatico.ca,14209354,000000121696750,5,4,"Rien , il a été courtois ,il a très bien expliquer les options que je pouvais avoir pour résoude mon problèmes internet .Merci! beaucoup  à M.Med Aymen
",5
297629,06-DEC-11,05-DEC-11,Nayeem,,en,65.94.180.50,dibobanderson@sympatico.ca,14207632,000000121692949,5,4,,5
297630,06-DEC-11,05-DEC-11,Ines,,fr,70.55.66.166,valphil@sympatico.ca,14214278,000000121686152,5,5,,5
297631,06-DEC-11,05-DEC-11,Mahmoud,,fr,76.65.48.219,rejane.dubreuil@sympatico.ca,14212632,000000121684764,5,5,,5
297632,06-DEC-11,05-DEC-11,Eya,,fr,184.145.156.245,mspeer@bell.net,14211664,000000121684957,4,5,,5
297633,06-DEC-11,05-DEC-11,Eric,,en,74.198.165.15,davegariepy@sympatico.ca,14207430,000000121688204,1,1,Hire someone that listens to the customer and does not display total disrespect. Extremely disappointed!,1
297634,06-DEC-11,04-DEC-11,Hector,,en,65.94.100.167,acampbell003@sympatico.ca,14198782,000000121675139,4,4,,3
297635,06-DEC-11,05-DEC-11,Aqeel,,en,76.64.206.98,thadelisle@sympatico.ca,14213942,000000121692984,5,5,everything ok,5
297636,06-DEC-11,05-DEC-11,Rocco,,en,174.88.65.33,mlakar17@sympatico.ca,14211528,000000121694684,5,5,"nothing, the representative was very receptive and solve my issue.",3
297637,06-DEC-11,05-DEC-11,Roy,,en,70.27.194.195,m.strimas@sympatico.ca,14210782,000000121695309,5,5,,5
297638,06-DEC-11,01-DEC-11,Julio,,en,74.15.110.174,mk.pinney@sympatico.ca,14172756,000000121625457,5,4,Julio provided great service,4
297639,06-DEC-11,05-DEC-11,Justin,,fr,65.92.218.83,solange.audet@sympatico.ca,14213460,000000121687291,5,5,surveiller votre facturationafin d'appliquer  mon contrat ou entente conclue.JE N'AURAIS PAS à faire ces demandes de corrections assez souvent.,3
297640,06-DEC-11,05-DEC-11,Jessica,,en,174.95.136.249,nptabowl@sympatico.ca,14211918,000000121690003,5,4,,4
297641,06-DEC-11,05-DEC-11,Mohamed Tammem,,fr,70.24.199.232,g.lafond@sympatico.ca,14208414,000000121690555,5,1,On m'a dit que j'aurais à nouveau accès à mon compte hotmail et ça ne fonctionne pas après 24hres comme promi,4
297642,06-DEC-11,05-DEC-11,Vikram,,en,67.71.85.135,carmen.karen@sympatico.ca,14206808,000000121690150,5,5,nothing,5
297643,06-DEC-11,05-DEC-11,Emely,,en,74.14.85.97,vlwhleach@sympatico.ca,14214390,000000121687577,5,4,,4
297644,06-DEC-11,05-DEC-11,Carolina,,en,74.15.30.193,barry.puskas@sympatico.ca,14206234,000000121686335,4,4,not much,5
297645,06-DEC-11,28-SEP-11,Timothy,,en,199.166.15.229,rcchang@sympatico.ca,13436010,000000120205538,5,5,,5
297646,06-DEC-11,03-OCT-11,Salvador,,en,199.166.15.229,rcchang@sympatico.ca,13495218,000000120299026,5,5,,5
298094,06-DEC-11,05-DEC-11,Dilip,,en,70.53.121.184,bmeagher@sympatico.ca,14206488,000000121695210,4,5,,4
298095,06-DEC-11,05-DEC-11,Zouhair,,fr,76.65.121.67,mariepaulelafreniere@sympatico.ca,14210944,000000121693932,4,4,,4
298096,06-DEC-11,05-DEC-11,Dheeraj,,en,67.70.78.190,robertgill@sympatico.ca,14212834,000000121692876,1,1,problem is not solved please call back at 8198497202,1
298097,06-DEC-11,05-DEC-11,Gregory,,en,74.15.229.55,chris4u@sympatico.ca,14207038,000000121699220,5,5,,5
298098,06-DEC-11,05-DEC-11,Sayeeduddin,,en,184.145.87.158,exactor@sympatico.ca,14208134,000000121691424,1,2,"Offered me a reasonable refund for lack of DSL service, which, by the way, was down again this afternoon.  Also, stop referring calls to people in India who have limited command of English, when any fool at your office should know when there may be a general failure of your spotty at best service.",1
298099,06-DEC-11,05-DEC-11,Wafa,,fr,70.51.199.65,turcotte.daniel3@sympatico.ca,14214202,000000121699740,5,5,"LE TECHNICIEN AURAIT PU DECLARER QU'IL AVAIT REPRIS LE MODEM AVEC LUI, PLUTOT QUE JE RECOIVE 2 AVIS POUR RETOURNER UN MODEM QUE JE N'AI PLUS EN  MAIN",3
298100,06-DEC-11,05-DEC-11,Med Amine,,fr,69.157.178.224,rolland.pelletier@sympatico.ca,14212876,000000121699198,4,4,,4
298101,06-DEC-11,24-NOV-11,Helenpearl,,en,70.51.53.207,MaherAbdulghani@bell.net,14084198,000000121453111,4,4,don't make me wait for ever on hold!,5
298102,08-DEC-11,05-DEC-11,Ingrid,,en,174.92.92.12,rjscan@sympatico.ca,14212772,000000121694364,4,4,Make the solution to the problem permanent or at least long lasting.,5
298103,09-DEC-11,23-NOV-11,Eric,,en,70.26.150.234,LBrady46@bell.net,14070996,000000121430089,4,4,"Make sure your system for accepting promised discounts is updated.  This was the 3rd call I had to make because I was not getting the discount as promised  in May because  ""the system did not take it"" hopefully this will be resolved going forward.",
298104,09-DEC-11,24-NOV-11,Carlos,,en,212.238.34.38,rrbbmm@sympatico.ca,14093802,000000121457896,4,1,LAN not delivered as promised,1
298105,09-DEC-11,04-DEC-11,Med Taher,,fr,69.156.207.177,boucher.inc@sympatico.ca,14199442,000000121679550,2,1,"Le problème venait du fait quun virus était entré dans mon ordinateur malgré que jutilise les services de sécurité de Bell. En aucun temps je ne désactive ces services.
Je me suis fait répondre que ce problème nétait pas supporté par le service téléphonique et que, pour régler le problème, je devais me présenter chez un informaticien pour reformater mes disques durs. À la question à savoir comment ce virus avait franchi les multiples barrières de sécurité de Bell, je nai eu aucune explication.
Jai fait des recherches et jai trouvé la façon de me débarrasser de ce virus. 
Ce nest pas la première fois que je vous contacte pour des problèmes moins important et souvent on me répond la même chose, c'est-à-dire que mon problème nest pas supporté par vos services parce que jutilise Firefox au lieu dExplorer.
Le service que vous offrez devrait supporter les logiciels les plus populaires et non seulement ceux de Microsoft.
Merci et bonne journée
",4
298106,10-DEC-11,02-OCT-11,Wassim,,fr,65.93.158.104,gerald.lalonde@sympatico.ca,13478902,000000120286611,5,1,On m`a promis un nouveau modem dans les 3 jours suivants - pas recu sauf après la 3e intervention de ma part,1
298107,10-DEC-11,07-OCT-11,Khaoula,,fr,65.93.158.104,gerald.lalonde@sympatico.ca,13543344,000000120408536,5,1,"le 2e appel après une semaine dàttente, toujours pas recu le modem donc pas de service internet - il est défectueux votre modem, on m`a assuré encore que je recevrai le modem neuf dans 3 jours, soit le lundi suivant (on a oublié que c`était congé légal, néanmoins, le vendredi suivant, rien recu, donc un 3e appel pour annuler le service que Bell n'était pas en mesure de me fournir",1
298108,10-DEC-11,25-NOV-11,Thomas,,en,69.157.164.6,marc480@sympatico.ca,14103376,000000121476313,5,5,,3
298109,10-DEC-11,13-NOV-11,Dorsaf,,fr,65.94.191.25,Yvangervais@sympatico.ca,13960360,000000121208202,5,5,,5
298110,10-DEC-11,27-NOV-11,Mohamed,,fr,76.65.165.236,laurinlynda@bell.net,14120648,000000121513511,5,5,,5
298111,10-DEC-11,01-DEC-11,Hayett,,fr,67.68.115.3,MCB.ART@bell.net,14164214,000000121604287,5,5,"La plus récente ? Rien du tout... Par contre, pour améliorer mon expérience pour l'avenir... pourriez-vous toujours me passer la dame qui m'a aidée svp ? Elle est demeurée gentille, polie et extrêmement patiente et même si ça a pris plus de temps que ce que je n'aurais cru au départ, elle est demeurée toujours aussi gentille !!! C'est une petite perle et si j'avais besoin de quelqu'un au service à la clientèle, j'irais vous la chiper vous pouvez en être certain !",5
298112,11-DEC-11,28-NOV-11,Nikitha,,en,70.26.110.219,merl.trevors@sympatico.ca,14132390,000000121532436,4,4,,4
298113,11-DEC-11,28-NOV-11,Seshadri,,en,174.91.87.198,acafaro@sympatico.ca,14124304,000000121536674,4,3,,3
298114,13-DEC-11,12-DEC-11,Mukesh,,en,184.145.58.231,danny.yu@sympatico.ca,14218306,000000121850354,5,4,"It took me three try and two drop connection to final find this individual to answer my simple question, check the call log!!
Yes I have my answer, finally, it was because I was persistant. There is a lot of room to improve.
Hope you will wake to Roger's strategy of having knowledge people in the store!!",3
298115,13-DEC-11,12-DEC-11,Pradeep,,en,184.145.58.231,danny.yu@sympatico.ca,14218308,000000121849197,1,1,The person dropped my call!!,3
298116,13-DEC-11,12-DEC-11,Jorge Alberto,,en,67.71.128.158,vancer@bell.net,14229584,000000121854542,2,2,"The technician who fixed our internet, disconnected the phone jack in my husband's office.  So as a result he has no phone line in his office.",
298117,13-DEC-11,12-DEC-11,Caroline,,en,174.92.60.92,raydar@sympatico.ca,14226990,000000121843935,1,1,when i download movies it freezes and when i do a pingtest it shows unable to detect packets thats why it goes down not fixed yet,2
298118,13-DEC-11,12-DEC-11,Mindy,,en,184.144.16.209,pgarneau@sympatico.ca,14226450,000000121858315,5,4,Provide a full strength signal,4
298119,13-DEC-11,12-DEC-11,Temsu,,en,67.70.93.6,trotts@bell.net,14229474,000000121851245,5,3,nothing,5
298120,13-DEC-11,12-DEC-11,Melinda,,en,174.89.158.108,tealaw@sympatico.ca,14229106,000000121836996,1,4,I was disconnected 3 times. One of the service reps was not compassionate-rude.,2
298121,13-DEC-11,12-DEC-11,Stephen,,en,174.94.19.77,allan.howald@sympatico.ca,14215550,000000121841608,3,2,"I had to call back; my problem was solved completely the second time with another customer service rep.

I also had difficulty understanding him",3
298122,13-DEC-11,12-DEC-11,Dinesh,,en,184.147.180.14,b.crane@sympatico.ca,14216124,000000121849326,5,5,,5
298123,13-DEC-11,12-DEC-11,Janice,,en,70.48.253.150,wayne2001@sympatico.ca,14229866,000000121842687,5,5,increase the usage over 145G or unlimited.,5
298124,13-DEC-11,12-DEC-11,Nora,,en,65.93.92.233,pj.evans@sympatico.ca,14226590,000000121833644,2,2,,2
298125,06-DEC-11,05-DEC-11,Ronald,,en,76.67.45.68,kramer06@sympatico.ca,14210192,000000121692249,4,4,,4
298126,06-DEC-11,26-OCT-11,Shawn,,en,174.92.52.161,mario.panza@sympatico.ca,13771208,000000120830801,5,4,,5
298671,06-DEC-11,05-DEC-11,Oscar,,en,70.49.185.138,gusangus@sympatico.ca,14208800,000000121694528,5,5,Nothing!  Oscar was helpful and solved all of my problems.,5
298672,06-DEC-11,02-DEC-11,Majdi,,fr,69.156.66.210,colroy@sympatico.ca,14179524,000000121632994,5,5,,5
298673,06-DEC-11,05-DEC-11,Rym,,fr,65.93.4.27,Lisette_Aubin7@sympatico.ca,14205548,000000121694610,4,5,,5
298674,06-DEC-11,05-DEC-11,Omar,,fr,70.48.99.84,leon.hary@sympatico.ca,14210416,000000121699751,2,1,ne pas me faire paianter si longtemps aux telephone!,2
298675,06-DEC-11,05-DEC-11,Welid,,fr,174.95.115.200,2646m.corbeil@bell.net,14205430,000000121692899,4,5,"Aujourd'hui,je crois que Bell répond à ça clientèle avec un esprit corporatif de service tourné vers  sa clientèle, dautres entreprises auraient intérêts à prendre comme objectif ce modèle.
Le client demande quune chose davoir de lécoute et des solutions constructive.
",5
298676,06-DEC-11,05-DEC-11,Tarek,,fr,184.145.187.139,claudettelheureux@bell.net,14207130,000000121700175,4,5,Rien de plus.,4
298677,06-DEC-11,24-NOV-11,Moemen Belleh,,fr,174.93.188.23,marie-eve_13@bell.net,14091272,000000121470159,2,5,la seul chose que je n'est pas aimer c'est que la ligne a couper 4 fois et jai dis rappeler et réexpliquer mon probleme 4 fois parce que a toute les fois c'étais un nouveau préposer,4
298678,06-DEC-11,05-DEC-11,Daniel,,fr,70.52.31.78,madeleine.poulin@sympatico.ca,14210806,000000121691362,3,3,"L'appel a duré environ 2 heures quinze, et j'ai parlé à au moins 3 personnes. Au début, ce que je demandais était jugé impossible, et confirmé impossible par un superviseur. Et puis avec beaucoup de patience de ma part et de la part de mon second interlocuteur, un chemin a été frayé dans la jungle, et nous avons trouvé une clairière. Dans le cas contraire, si j'avais dû abandonner mon adresse, c'est bien sûr que je serais allée voir ailleurs, chez un autre fournisseur.  Je m'estimerai  satisfaite si tout va bien quand la procédure sera complétée vers le 20 janvier après un nouvel appel que je dois faire chez vous, pour lequel je me réserve une plage horaire de trois heures, à la lumière de ma récente expérience. 
Les difficultés semées par votre étrange système sont innombrables, et je plains vos pauvres préposés, qui doivent faire preuve d'une grande imagination pour les contourner.
Il s'agissait simplement de rattacher mon adresse de base madeleine.poulin@sympatico à mon compte Bell haute vitesse existant, pour pouvoir enfin annuler mon vieux compte de base, actuellement associé à cette adresse. Mon compte de base n'est plus nécessaire grâce à un nouveau compte, Bell également, associé à mon iPad. J'ai aussi la télé et le cellulaire chez vous. Dans les circonstances ma simple demande aurait dû être acceptée simplement, rapidement,et gentiment. Je ne blâme pas vos employés: ils sont sûrement aussi malheureux que moi devant votre incapacité à offrir un bon service à la clientèle, pour des raisons techniques, selon vous,  probablement, mais qui, vues de l'extérieur, apparaissent comme le résultat d'une paresse intellectuelle institutionnelle.
",
298679,06-DEC-11,05-DEC-11,Sami,,fr,65.92.211.184,belgasem.fatiha@bell.net,14206300,000000121691235,5,5,slt je remerie bcp sami il a pris le temps de m expliquer de m aider a resoudre le probleme tres patient tres sympat c est ds employes comme lui qu on aimeRAI avoir en ligne merci bcp MER SAMI J APPRECIE BCP,4
298680,10-DEC-11,03-DEC-11,Gregorio,,en,65.92.45.204,dave.mahony@sympatico.ca,14191380,000000121655387,4,4,,4
298681,13-DEC-11,12-DEC-11,Jose,,en,174.95.139.47,orcawhales@sympatico.ca,14226048,000000121857056,4,5,"I initially was on the chat and my matter got worse, then I spoke on the phone with Jose and he was able to solve my initial problem and another one that I didn't know I had.",4
298682,13-DEC-11,13-DEC-11,Mohan,,en,76.65.142.23,norman.edgar@sympatico.ca,14225894,000000121858684,5,5,,5
298683,13-DEC-11,12-DEC-11,Revathi,,en,96.44.105.170,l_ltanguay@sympatico.ca,14223178,000000121841132,2,3,"Get someone who speaks English so you don't have to keep repeating yourself, and they don't keep asking the same question.  ",1
298684,13-DEC-11,12-DEC-11,Mariem,,fr,70.29.236.55,sphebert@sympatico.ca,14228570,000000121833506,2,2,"Ayant oeuvré au sein du service à la clientèle pendant ma vie professionnelle, je dirais que tout passe dans la façon de s'exprimer face au client.  Hors parfois de pieux petits mensonges sont encore mieux que d'avoir laissé l'impresssion que le client ne compte va vraiment pour l'entreprise.",4
298685,13-DEC-11,12-DEC-11,Wayne,,en,76.67.111.185,taylormedia@bell.net,14229090,000000121834991,4,5,,5
298686,13-DEC-11,12-DEC-11,Philip,,en,174.93.20.61,tammybrent@bell.net,14229027,000000121840047,5,5,,5
298687,13-DEC-11,12-DEC-11,Diedra,,en,184.145.54.238,janhapek@sympatico.ca,14221596,000000121841674,4,4,,5
298688,13-DEC-11,12-DEC-11,Sudhakar,,en,76.69.141.74,jspencerm@sympatico.ca,14222466,000000121858083,4,1,Maybe solved the problem??,1
298689,13-DEC-11,12-DEC-11,Mohamed,,en,174.92.87.251,claire.frechette@sympatico.ca,14217700,000000121853288,5,4,,3
298690,13-DEC-11,12-DEC-11,Srinivasan,,en,174.92.33.245,aiw@sympatico.ca,14215380,000000121836297,1,1,i was told a technician would be friday 9 th beween 12 and 5 stayed home all day nobody came.nobody phoned to let me know they were not  coming had to phone monday find out what was going on.even on monday things still messed up i have been a bell custmer for along time but at this time i am thinking about changing,2
298691,13-DEC-11,12-DEC-11,Rain,,en,70.51.65.9,gary.gerhardt@sympatico.ca,14220050,000000121850313,4,4,I am happy with the call and service I have recieved from Bell to date.  Thanks.,4
298692,13-DEC-11,12-DEC-11,Gavin,,en,70.24.93.25,kateendale@sympatico.ca,14222744,000000121857860,1,2,"Compromise and understanding. I have been a loyal customer since 1998, but because of your business office representative, I have decided to switch to Rogers.",1
298693,13-DEC-11,12-DEC-11,Sofien,,fr,50.100.166.240,soufiane.adil@bell.net,14228542,000000121857023,5,5,Eviter trop d'etapes au niveau du guide vocal ,1
298694,13-DEC-11,12-DEC-11,Hakim,,en,70.31.76.67,jimfran@sympatico.ca,14221966,000000121856649,5,3,,4
298695,13-DEC-11,12-DEC-11,Edwin,,en,70.31.76.67,jimfran@sympatico.ca,14221970,000000121850996,3,3,,4
298696,13-DEC-11,12-DEC-11,Souhir,,fr,184.145.219.177,mimilambert@bell.net,14225140,000000121854900,5,5,,5
298697,13-DEC-11,13-DEC-11,Stephanie,,fr,174.92.235.233,monique.boulerice@sympatico.ca,14230704,000000121860220,5,5,"Pas vraiment plus, Stéphanie a été très patiente et a donné tout ce qui était possible.  
Je suis très satisfaite
",5
298698,13-DEC-11,12-DEC-11,Makram,,fr,184.144.147.227,marcottejc@sympatico.ca,14224316,000000121851198,4,4,,4
298699,06-DEC-11,05-DEC-11,Susan,,en,64.231.96.86,matthejh@sympatico.ca,14211118,000000121697770,5,5,"nothing to do with the service inquiry, but am disappointed that I cannot get more than a 1 MB/sec internet download speed at my current residence using a Bell system.",5
298700,10-DEC-11,05-DEC-11,Carole,,fr,174.88.158.124,denise.larose@bell.net,14207562,000000121697908,5,5,"il me semble que je n'aie rien à redire, tout a été très bien, Carole, était très gentille et polie.",5
297147,05-DEC-11,30-NOV-11,Nandhini,,en,174.95.23.73,bryanc@sympatico.ca,14152704,000000121603289,4,5,"To discontinue playing the recording that àll agents are busy etc. constantly.
Simply play it once.
Your customers aren`t stupid.",5
297148,05-DEC-11,04-DEC-11,Jaime,,en,174.91.112.80,thepavlovs@sympatico.ca,14204924,000000121681257,5,5,,5
297149,05-DEC-11,04-DEC-11,Dilli,,en,65.95.22.104,tmayvaian@sympatico.ca,14204978,000000121681814,4,5,The hekp desk Technician was was very helpful!,5
297150,05-DEC-11,04-DEC-11,Temsu,,en,67.71.11.169,p__chabot@sympatico.ca,14203608,000000121678313,5,4,Nothing,5
297151,05-DEC-11,02-DEC-11,Henry,,en,69.156.13.254,r.mcknight@sympatico.ca,14186542,000000121643439,3,1,"Henry connected me to a technician. The technician answered and then the line was disconnected. So, I did not speak to a technician at that time. I called back - see my response to the call that followed.",4
297152,05-DEC-11,04-DEC-11,Ahmed,,fr,69.157.86.236,molavo@sympatico.ca,14203298,000000121676544,4,4,,4
297153,05-DEC-11,04-DEC-11,Nikitha,,en,184.145.24.112,macodispoti@sympatico.ca,14202700,000000121673884,5,5,,5
297154,05-DEC-11,04-DEC-11,Jack,,en,69.158.128.122,katzfamily@sympatico.ca,14202036,000000121677290,5,5,,5
297155,05-DEC-11,29-NOV-11,Abdelalim,,fr,50.100.135.235,jp66@sympatico.ca,14143704,000000121565927,4,,,
297156,05-DEC-11,04-DEC-11,Romy,,en,174.89.108.134,jeblee@sympatico.ca,14201652,000000121679447,1,1,"I have a hearing loss
Dealing with somebody in I dia is very difficult
Give me a Canadian",1
297157,05-DEC-11,21-NOV-11,Amanda,,en,69.157.150.218,bill.fawcett@sympatico.ca,14044988,000000121370194,3,2,"1. The lady, Armanda was very good and I did receive my credit.

2. HOWEVER - a promised new modem HAS NOT 
   BEEN RECEIVED

3. An initial increase in speed has now started to decline",1
297158,05-DEC-11,01-DEC-11,William,,en,69.159.62.9,don23@sympatico.ca,14167338,000000121606318,5,3,,4
297159,05-DEC-11,05-NOV-11,Edgar,,en,64.229.0.133,galvezfa@sympatico.ca,13879296,000000121047026,4,4,,2
297160,05-DEC-11,01-DEC-11,Paula,,en,70.29.34.132,rob_greco@sympatico.ca,14174572,000000121616815,4,5,,5
297161,05-DEC-11,03-DEC-11,Mokhtar,,fr,174.95.229.58,l.nelson@sympatico.ca,14194220,000000121664910,5,4,,5
297162,05-DEC-11,28-NOV-11,Imen,,fr,76.65.87.142,flo.mkg@bell.net,14128058,000000121538322,1,1,"Mes frais de facturation sont trop variables (voir mes coût depuis un an)
Mon téléphone Samsung omnia est désuet et pas compatible avec mon pc...Je cherche des solutions groupes conseils pas fort",1
297163,05-DEC-11,02-DEC-11,Budala,,en,70.31.120.219,dckingsbury@sympatico.ca,14179904,000000121638028,1,1,"technician could not fix problem.  Said he would come back next day if I called.  I called numerous times but got his voice box and he did not call back.  I called Bell back and had to wait another day for service.  Today Dec.5th another technician came and he knew what he was doing and got my system going.  I did not have access to internet from Friday night to Monday afternoon.  In this day and age, this is not acceptable.",3
297164,05-DEC-11,03-DEC-11,Shawn,,en,174.91.128.121,a.tersigni@sympatico.ca,14189654,000000121656156,4,5,,5
297165,05-DEC-11,01-DEC-11,Larissa,,en,70.26.20.29,mikej.brady@sympatico.ca,14172638,000000121619828,5,5,,5
297166,05-DEC-11,04-DEC-11,Denis,,en,174.89.197.47,teagles2@sympatico.ca,14204852,000000121672249,5,5,,5
297167,05-DEC-11,01-DEC-11,Kyle,,en,64.231.146.171,hgriesdorf@sympatico.ca,14168998,000000121618612,5,5,"there was nothing more that could have been done.. all my questions were answered & i was told that my future monthly cost adjustments will be resolved on my next billing..i have always used Bell as my phone, & internet provider..",5
297168,05-DEC-11,03-DEC-11,Moses,,en,76.75.168.209,lance_wagner@bell.net,14194260,000000121663699,1,1,"not be condensending to customer, would lot listen to us",1
297169,05-DEC-11,03-DEC-11,Hassen,,fr,70.48.220.199,dimi@bell.net,14191660,000000121659357,5,5,"J`AI ETE TRES SATISFAIT DE MON EXPERIENCE AVEC HASSEN,BEAUCOUP DE PROFESSIONNALISME DE SA PART ET SURTOUT TRES PATIENT A MON EGARD,CAR JE N`AI PAS BEAUCOUP D`EXPERIENCE EN INFORMATIQUE.MERCI,MERCI.",5
297170,05-DEC-11,04-DEC-11,Elyes,,fr,65.92.30.223,csmasse@sympatico.ca,14199988,000000121681699,4,4,"Le son n'étais pas vraiment claire ona du demande a +reprise de hausser le ton ,mias il y avait tjrs une distortion de le son",4
297171,05-DEC-11,04-DEC-11,Nischal,,en,174.94.17.231,philip.mahas@sympatico.ca,14203732,000000121672772,4,4,I can't think of anything.,5
297172,05-DEC-11,04-DEC-11,Denice,,en,174.88.122.114,ken_jones@sympatico.ca,14202078,000000121678555,5,5,been better informed for what I was being charged.,5
297173,05-DEC-11,24-NOV-11,Madhu,,en,74.13.225.27,jordan.rothwell@sympatico.ca,14089694,000000121466942,3,4,,4
297174,05-DEC-11,04-DEC-11,Edwin,,en,69.158.138.132,regiers@sympatico.ca,14203970,000000121675500,4,3,I would prefer a canadian to deal with,4
297175,05-DEC-11,02-DEC-11,Deepak,,en,76.65.19.39,harold.fuller@sympatico.ca,14181744,000000121637062,5,5,"After inaction on my blocked computer for a week, I was ready to transfer to Rogers, but your representative William solved my problem, and now I continue with Sympatico.",5
297176,05-DEC-11,04-DEC-11,Joshua,,fr,70.48.223.61,jcg.hs@sympatico.ca,14201596,000000121673240,5,5,rien tout a été tres bien,4
297177,05-DEC-11,01-DEC-11,Mhamed Chekib,,fr,70.29.240.113,suzieetstephane@sympatico.ca,14175840,000000121626865,4,3,Rien de spécifique,4
297178,05-DEC-11,01-DEC-11,Jean,,en,70.27.143.197,laroche001@sympatico.ca,14171114,000000121607808,4,5,,5
297179,05-DEC-11,04-DEC-11,Victor Gabriel,,en,65.95.4.139,brecor@sympatico.ca,14199464,000000121675877,4,5,,5
297180,05-DEC-11,15-NOV-11,Hela,,fr,174.92.203.215,vero_69@bell.net,13987872,000000121245996,5,5,,5
297181,05-DEC-11,01-DEC-11,Vijay,,en,65.93.93.252,jrussell@sympatico.ca,14170406,000000121610551,4,5,nothing,5
297182,06-DEC-11,04-DEC-11,Dilip,,en,65.95.125.60,flgerster@sympatico.ca,14200736,000000121674524,5,5,"On Tuesday morning Dec 6 th I had a call from a Bell Survey re service work completed successfully at my home repairing blown fuses on my incoming telephone line.  The downside was that the Robot or human that called blurted out the telephone number but did not repeat the number.  I then spent one hour in an unsuccessful attempt to get this number from all kinds of departments.  NO LUCK.  So those in charge must ask those relaying telephone numbers to speak slowly & to say the number a second time.  By the way the man that came to my house did a very good repair job in less than 10 minutes.  My internet is flying as fast as it can for this type of phone line.  I hope that when FIBE service comes to our area, they will include my house just outside town.  By the way: the phone line repair was done Monday Dec 5 th at suppertime. Fred Gerster 905-722-5848",5
297647,05-DEC-11,05-DEC-11,Heny,,fr,67.68.113.194,alexandradufresne@bell.net,12392959,000000121687703,5,2,"Je suis décu de voir qu'un nouveau client a droit au tarif de 39.95$ par mois pour l'internet performance et que moi client fidèle je dois payer un montant de 52.90$...
Je trouverait logique et j'apprécierais fortement que vous m'offriez le même prix 39.95$ et que par la même occasion vous me gardiez comme client encore de longues années.",3
297648,05-DEC-11,04-DEC-11,Milo,,en,74.12.149.241,bedinch6@bell.net,14199258,000000121674639,5,5,nothing really,5
297649,05-DEC-11,03-DEC-11,Hassen,,fr,184.144.189.199,guy_lessard@sympatico.ca,14192760,000000121662091,5,5,,5
297650,05-DEC-11,03-DEC-11,Yves,,en,64.229.179.89,mazzolins@sympatico.ca,14195118,000000121667536,3,3,"I wish I would be connected to someone in Canada, not someone in the Phillipins.",1
297651,05-DEC-11,04-DEC-11,Afroze,,en,65.93.52.98,ylayne2010@bell.net,14205342,000000121675834,5,5,every thing was ok ,5
297652,05-DEC-11,24-NOV-11,Maryssa,,en,174.94.3.101,jadain@sympatico.ca,14089033,000000121463254,4,4,"Not to have the problem in the first place.  I hate having to phone Bell with issues.  I'm never off the phone in less than 1/2 hour usually closer to 1 hour.

This time it was confusion over the billing.  Marissa was very polite and explained that it takes 2 or 3 billing cycles to show up on the bill so in the meantime I'm paying full whack and will expect to be reimbursed when you finally sort it out.

Once when I called to try to sort out the ""cancel the fibe-tv, change the phone service and try to cancel the internet"" the representative I spoke to said he had no record of any of my previous six conversations the day before and that ""you are not able to have any other internet provider in your building""!  Turns out that's not true.  How come I didn't get a customer satisfaction survey then?  Wish I could remember his name.",2
297653,05-DEC-11,23-NOV-11,Marouen,,fr,76.67.181.157,domman.filles@sympatico.ca,14074302,000000121444288,3,4,4 appels ont été logés avant de pouvoir régler totalement la situation.,3
297654,05-DEC-11,25-NOV-11,Arthur,,en,184.147.125.134,emkp@sympatico.ca,14099524,000000121476070,4,4,nothing it was nice to speak to someone who spoke and understood english well. Good command of the language and didn't keep apologizing for the problem.,4
297655,05-DEC-11,04-DEC-11,Jose,,en,174.88.19.157,jay.lawson@sympatico.ca,14201580,000000121677787,5,5,,5
297656,05-DEC-11,04-DEC-11,Orlando,,en,70.53.21.137,popcornpearl@sympatico.ca,14203800,000000121676096,5,5,,5
297657,05-DEC-11,01-DEC-11,Haricharan,,en,174.92.50.228,puhky@sympatico.ca,14174044,000000121620896,3,3,,4
297658,05-DEC-11,04-DEC-11,Ricardo,,en,174.94.14.229,djacksie@sympatico.ca,14200342,000000121681813,5,4,"Representive could have spoken a little
louder-- but again it maybe my hearing!!!

",4
297659,05-DEC-11,08-SEP-11,Maria,,en,174.95.95.249,w_i_s_e@sympatico.ca,13188408,000000119729832,5,5,"I would have liked to have the name of the representative repeated so that I could have written it down for my records.  Also, I would like to know why the modem was dropped on our driveway and not at the door or to be picked up at the post office.?",5
297660,07-DEC-11,02-DEC-11,Mahender,,en,74.14.103.106,bjbrady@sympatico.ca,14178556,000000121641931,4,4,,4
297661,07-DEC-11,05-DEC-11,Jamila,,fr,50.100.165.103,cesar.mouska8@bell.net,14206926,000000121692672,4,5,,5
297662,08-DEC-11,01-DEC-11,Ana,,en,69.158.119.68,lwaldman@sympatico.ca,14171678,000000121618417,4,2,Return a call when line gets cut off by your representatives while being transferred. When problem is recurring should be follow up from your end to see if problem has been corrected???,1
297663,08-DEC-11,24-NOV-11,Omar,,en,69.156.153.214,jalder@sympatico.ca,14089052,000000121471865,4,5,,4
297664,08-DEC-11,05-DEC-11,Kanchana,,en,174.89.31.237,michael.perry2@sympatico.ca,14211354,000000121691085,3,4,nothing,3
297665,08-DEC-11,03-DEC-11,Prince,,en,76.68.129.139,packojacks@bell.net,14195982,000000121656624,4,4,,4
297666,08-DEC-11,04-DEC-11,Med Amine,,fr,72.35.6.133,boisvert.caro@sympatico.ca,14199414,000000121681118,4,4,M'envoyer immédiatement un nouveau Modem.,5
297667,08-DEC-11,04-DEC-11,Amina,,fr,174.91.195.107,kabbmontreal@bell.net,14201972,000000121671421,4,4,"J'ai appelé pour passer de Fibe 7 à Fibe 10. Ma commande a été effectuée, mais le produit ne correspondait pas tout à fait à ce que je cherchais. Fibe 10 n'offre malheureusement pas la vitesse en amont (upload) que je recherchais. J'ai donc passé une nouvelle commande pour accéder à Fibe 25.",4
297668,08-DEC-11,01-DEC-11,Karla,,en,174.94.19.73,mfmahoney@sympatico.ca,14172492,000000121623362,3,4,n agent with clearer EDnglish would have helped me   Advice was ok once I understood her,4
297669,08-DEC-11,29-NOV-11,Yousri,,fr,65.94.5.205,erlyau@sympatico.ca,14141080,000000121568440,5,4,"aviser les clients actuels des offres de Bell, et non pas seulement les nouveaux clients.",4
297670,08-DEC-11,18-NOV-11,Jose,,en,70.26.39.224,alan.guilfo@sympatico.ca,14014062,000000121332703,2,1,"To have rectified my problem by recommending bell pc care,right away. Was offered 25.00 for all the problems the tech caused. Was told that was all we can do for you. The problem was I was stuck in safe mode due to one of your techs called to have the problem fixed offered 25.00 had to later call a pc expert who in turn could not fix cost 103.00 at my expense. Called back bell to let them know on Sun Nov 20 Finally got better response when someone finally took some responsibility that my computer was indeed of repair and sent out a work order for Nov 23 Had to completely reboot my computer and took well over a week to return. I'm out 103.00 minus your 25.00 rebate. What are you now going to do about my problem",2
297671,08-DEC-11,05-DEC-11,Lilian,,en,70.51.222.213,macphersonl@sympatico.ca,14210800,000000121689827,4,5,NO COMPLAINTS,4
297672,08-DEC-11,24-NOV-11,Priya,,en,70.29.20.214,john.gora@bell.net,14089612,000000121452806,3,3,,3
297673,08-DEC-11,20-OCT-11,Nayeem,,en,209.226.190.148,jack.burley@sympatico.ca,13699990,000000120682439,2,4,"There is enough Canadians out of work. Hire some of them. Then maybe you can understand them. I am tired of the slowness of Sympatico, I have been with you since I got a computer. But; I think it is about time to change. I may wait and see if we get hi speed in my area next summer. One of your reps said we would within the year.",2
297674,08-DEC-11,28-NOV-11,Lorraine,,en,174.93.215.25,markjacobson@bell.net,14132022,000000121540554,4,4,,5
297675,08-DEC-11,05-DEC-11,Ashley,,en,174.94.53.165,ihutchinson@sympatico.ca,14209138,000000121695598,4,4,,3
297676,08-DEC-11,04-DEC-11,Sudhakar,,en,174.91.140.77,nboezio@sympatico.ca,14203436,000000121679137,5,5,,4
297677,08-DEC-11,04-DEC-11,Shinoj,,en,174.88.153.57,valerie.brewster@sympatico.ca,14205094,000000121675467,3,3,It's quite a long story but my issue was finally resolved on 08-Dec-2011. A technician was finally dispatched to my residence to resolve at phone-jack site.,5
297678,08-DEC-11,02-DEC-11,Salvador,,en,64.229.132.204,lbrebner@sympatico.ca,14183786,000000121636068,4,2,,4
298127,07-DEC-11,03-DEC-11,Divya,,en,69.157.60.148,jaycee18@sympatico.ca,14193282,000000121656501,4,4,,5
298128,07-DEC-11,07-DEC-11,,,fr,67.68.254.202,,,,4,4,"tout est une question de prix...Je suis avec Bell depuis le début,je veux profiter de tout privilège, pour baissée la facture. Jai été bien servi par Malek-ex99970, espèrant de voir ma facture à la baisse",5
298129,07-DEC-11,03-DEC-11,Hector,,en,70.54.0.31,maureen.john@sympatico.ca,14195082,000000121666999,5,5,,5
298130,07-DEC-11,24-NOV-11,Linda,,en,70.27.126.243,jimlsmith@sympatico.ca,14089458,000000121454073,4,4,,4
298131,07-DEC-11,30-NOV-11,Mouna,,fr,70.80.215.248,pdesrochers96@sympatico.ca,14160604,000000121602019,5,2,suite à mon appel tel. on a constaté un problème avec mon modem ou le cordon d'alimentation du dit modem. Alors on ma avisé qu'un nouveau modem sera expédié et la date promise était le vendredi le 2 décembre. Aucun appel de vous et j'ai finalement reçu le modem mardi le 6 décembre. Six jours sans service Internet et en plus début du mois donc plusieurs comptes a régler via internet. J'aurais aimer qu'on m'avise du non respect du rendez-vous et finalement j'apprécierais un crédit pour les journées sans service.,3
298132,07-DEC-11,17-AUG-11,Megan,,en,70.29.35.77,dan.z@sympatico.ca,12927173,000000119241954,1,1,It took 3 more phone calls to resolve issue,2
298133,07-DEC-11,30-NOV-11,Kumar,,en,70.48.169.203,reganroach@sympatico.ca,14161216,000000121599007,4,1,"there seems to be an issue with bell technology in general. Previously a Bell tech screwed up my passwords and locked my email when reviewing by email program. i had just recovered and now again, cannot access via bell.ca and my email account when reviewing NOT via bell.ca is now locked with password to send and receive. i cannot access via bell.ca with passcode provided -  even though an apparent test proved otherwise. it seems to me my technical requirements such as home phone, internet with  a different provider are now under consideration. ",2
298134,07-DEC-11,01-DEC-11,Iris,,en,76.67.179.126,zaher.samaan@sympatico.ca,14177078,000000121622906,3,3,"improving billing system, matching it with boundle services . resolve the problem not temporary ...!",4
298135,07-DEC-11,04-DEC-11,Gerardo,,en,65.92.145.224,kbfarrell@sympatico.ca,14202044,000000121681606,5,4,nothing,5
298136,07-DEC-11,03-DEC-11,Geetha,,en,65.94.198.46,joan.todd@sympatico.ca,14193606,000000121661823,5,5,nothing,5
298137,07-DEC-11,26-NOV-11,Linda,,fr,69.157.148.197,jojoline@bell.net,14112240,000000121502196,5,5,m'offrir un ipod en cadeau d'anniversaire le 9 decembre avec deux  annees gratuites de service complet.  ,5
298138,07-DEC-11,05-DEC-11,Nikitha,,en,74.12.145.248,jfindlay65@sympatico.ca,14209534,000000121684538,4,4,,5
298139,07-DEC-11,27-NOV-11,P Senthil,,en,184.147.130.51,momdad.fitzpatrick@sympatico.ca,14121576,000000121515694,5,5,Can't think of anything agt the moment.,5
298140,07-DEC-11,04-DEC-11,Gustavo,,en,74.198.9.193,skeller@sympatico.ca,14204510,000000121680600,5,5,,5
298141,08-DEC-11,01-DEC-11,Wassim,,fr,174.89.164.77,laurent.jocelyne@sympatico.ca,14171160,000000121620142,4,4,,5
298142,08-DEC-11,01-DEC-11,Yosimar,,en,184.151.63.187,hi.thom@sympatico.ca,14169006,000000121609366,4,4,"My experience, this time, was very satisfactory. I have nothing to add to improve it.",4
298143,08-DEC-11,29-NOV-11,Tom,,en,64.229.41.95,louandcat@sympatico.ca,14144944,000000121568844,5,5,,4
298144,08-DEC-11,02-DEC-11,Hussain,,en,174.91.52.113,herb.frew@sympatico.ca,14181862,000000121646321,4,4,"This operator finally helped us
Recommend
Have modems available in local Bell stores for customer pickup",2
298145,08-DEC-11,29-NOV-11,Miguel,,en,99.231.45.114,hueniken@sympatico.ca,14129202,000000121552213,5,5,Nothing,5
298146,08-DEC-11,02-DEC-11,Ashwini,,en,69.158.137.133,michael9@sympatico.ca,14185036,000000121643600,5,5,,5
298147,08-DEC-11,15-SEP-11,Nejib,,fr,168.87.145.194,annie.gaucher@bell.net,13262376,000000119889889,2,2,"Améliorer la communication entre vos départements. Pour un simple déménagement, j'ai dû communiquer avec Bell environ 15 fois, en plus des corrections de facturations éronés.",3
298148,08-DEC-11,04-DEC-11,Arthur,,en,184.145.95.225,vera.malek@sympatico.ca,14205114,000000121673326,4,4,nothing - my problem was resolved.  I was also impressed at how quickly  i received the new modem ,4
298149,08-DEC-11,10-NOV-11,Mariem,,en,174.92.70.252,pistache7@sympatico.ca,13937414,000000121150852,4,4,,3
298150,08-DEC-11,30-NOV-11,Mohammed,,en,65.93.206.174,mrruff@sympatico.ca,14159824,000000121596114,2,2,"After having no internet for over 9 days from 7:00 a.m. Nov. 30th until Dec 8th at 6:00 p.m. the one thing would have been in Bells advantage would be to LISTEN. 
So listen to me now and pass this information on to the C.E.O. of Bell Canada. Ill be waiting for an answer from GEORGE COPE and his thoughts on why one should have to phone in 3 different times (Nov. 30th, Dec. 3rd , and Dec. 7th) the first 2 times I was over 1 hour. I did explain on the second call that I had tested the modem and it was working (I took it to a friends house and went on line with it and it was O.K.) my friend had a Bell modem working at his place and brought it to my place and we got the same error. I told the tech at that time that they would have to go to the Bell building down the street from my place and fix the problem and apparently that could not be done. 
Dec 7th over 5 ½ hours going over the same thing, until I got a little grouchy, grumpy  maybe ill-tempered at that time I asked to be transferred to pay and accounts and after 5 to 10 minutes of  loud music the line went dead. I then phoned another Bell number and got a tech in Hamilton and at that time, he put in an order to have a tech come to my house between 1 and 4 on Dec. 7th to check it out. Then I got a phone call from Bell to tell me that they couldnt make it and that they would be here on Dec. 8th between 1 and 4. He showed up at 3:00 p.m. to find out it was a faulty port at the Bell building down the street. As a result the internet came on at around 6:00 p.m. Dec.8th.
  Apparently if Bell had of listened the first time it would have been fixed on Dec. 1st So I would hope that Bell would have the proper etiquette to adjust my bill accordingly and compensate me for my time spent on the phone.
Awaiting your reply

Robert Ruff
",2
298151,08-DEC-11,04-DEC-11,Jean,,en,69.156.205.15,yalcocer@sympatico.ca,14205318,000000121671544,3,1,"Solve the issue. I was supposed to have the upgrade to Performance by the 3rd of December and today, 8th Dec, I still see the 20GB capacity instead of the 60GB on my internet usage. I also don't see an increase on speed.",
298152,08-DEC-11,21-NOV-11,Romy,,fr,69.156.73.138,huguette.theriault@sympatico.ca,14048724,000000121396564,5,4,,5
298153,11-DEC-11,27-NOV-11,Maxime,,en,65.95.101.60,psasa@sympatico.ca,14122096,000000121516908,4,4,,4
298154,13-DEC-11,12-DEC-11,Md Jihed,,fr,70.26.11.89,jp.poissant@sympatico.ca,14222404,000000121839512,5,5,C'EST TRES BIEN MERCI,5
298155,13-DEC-11,13-DEC-11,Leslie,,fr,74.15.137.249,paul.kefalas@sympatico.ca,14230732,000000121859871,5,5,,5
298701,11-DEC-11,03-DEC-11,Ivan,,en,70.29.92.16,michima@sympatico.ca,14195320,000000121666421,4,4,,3
298702,12-DEC-11,05-DEC-11,Nouha,,fr,174.95.239.252,jackie.routhier@sympatico.ca,14209244,000000121683316,1,1,me donner la bonne information afin de mieux profiter de mon service internet sans fil,2
298703,13-DEC-11,12-DEC-11,Jose,,en,65.92.200.155,ginnyd@sympatico.ca,14220388,000000121847901,5,5,nothing,5
298704,13-DEC-11,12-DEC-11,Yahia Isameddine,,fr,209.226.125.135,MariGil@bell.net,14214970,000000121840121,3,1,"Je ne sais pas vraiment, mais je ne peux me brancher sur Internet. Mon problème n'est pas réglé.",3
298705,13-DEC-11,12-DEC-11,Med Wassim,,fr,184.145.154.8,bufor@sympatico.ca,14216988,000000121856493,5,5,C'était OK,4
298706,13-DEC-11,12-DEC-11,John,,en,64.231.96.37,lloyd.blondin.jr@sympatico.ca,14223682,000000121855318,4,2,,3
298707,13-DEC-11,12-DEC-11,Sergio,,en,65.95.130.165,jyurek@bell.net,14222590,000000121856956,4,4,,5
298708,13-DEC-11,12-DEC-11,Sowjanya,,en,64.229.168.149,rruel@sympatico.ca,14227634,000000121846912,4,3,Again same comment.,4
298709,13-DEC-11,12-DEC-11,Med Amine,,fr,64.228.81.111,gilles.dansereau@sympatico.ca,14220340,000000121856777,5,5,Ce représentant était très patient et très gentil...ce fût une expérience agréable.,5
298710,13-DEC-11,12-DEC-11,Houssem,,fr,70.29.192.126,alfredine@sympatico.ca,14215512,000000121841279,4,4,,4
298711,14-DEC-11,13-DEC-11,Vikram,,en,174.94.43.137,cyrus1948@bell.net,14233724,000000121867720,4,5,Certain programs that I paid for were erased during the repair and I couldn't get them back.,5
298712,14-DEC-11,13-DEC-11,Josue,,en,69.158.34.160,dswatkins@sympatico.ca,14234512,000000121880697,5,5,I was very pleased with the entire interaction,5
298713,14-DEC-11,13-DEC-11,Kalyca,,en,174.95.190.181,mary.ray.chong@sympatico.ca,14238932,000000121860859,2,4,Customer service reps.- improve knowledge of product/training for customer service reps. (They were unable to locate my billing information even with a confirmation #) I had to call on 2 separate occasions to correct my billing issues and and each time I called I was transferred to 3 different customer service reps. Approx. 30 mins. to deal with each call and the most frustrating part was being told the current billing amount was accurate while my account was confirmed for a lower amount. I was quoted a customer loyalty package $48.78. ,2
298714,14-DEC-11,13-DEC-11,Visakan,,en,69.156.31.109,jglazner@sympatico.ca,14236746,000000121875238,3,1,I fortunately telephoned back after the session with this representative and got a new one who understood the problem and resolved it quickly. I had trouble understanding Visakan who I believe did try his best but could not understand what I was saying either. This was a disappointing experience but I knew from the past experiences with Bell that all I had to do was call in a second time and I would inevitably find another rep who would solve my particular problem.,5
298715,14-DEC-11,13-DEC-11,Jan,,en,69.156.81.120,hanson15131@bell.net,14235808,000000121868635,5,5,,5
298716,14-DEC-11,12-DEC-11,Deepthi,,en,74.14.116.105,jason.fan@sympatico.ca,14221626,000000121835271,4,4,I think everything is fine,5
298717,14-DEC-11,13-DEC-11,Andre,,en,65.95.206.220,themembrains@sympatico.ca,14242640,000000121878100,4,2,Have the issuing of a new password to access email blocked to email lockouts resolved quicker than 24-48 hours.  ,2
298718,14-DEC-11,13-DEC-11,Aleem,,en,70.27.69.36,mjmaguire1@sympatico.ca,14239444,000000121881330,5,4,nothing,4
298719,14-DEC-11,13-DEC-11,Andrew,,en,74.15.247.72,vars5@bell.net,14243040,000000121861438,5,4,"Not sure what to put here.  The man was very pleasant and since the problem was obviously on my end he could only confirm that the IP address was fine, which he did. He had a few suggestions of what I should try.",5
298720,14-DEC-11,13-DEC-11,Henry,,en,70.54.53.203,bewell@sympatico.ca,14232440,000000121873018,3,1,Eric was friemdly and attempted in a good way to solve my problems.  He was unable to fix our browzer issues with our MSN Sympatico Premium Service.  To resolve the issue he said that he would have someone call us with the fix in 12 to 48 hours.  So it remains to be seen as to how our problems with your service will be fixed,4
298721,14-DEC-11,13-DEC-11,Souhir,,fr,70.29.241.193,r.delisle@bell.net,14240658,000000121872660,4,4,,4
298722,14-DEC-11,13-DEC-11,Brett,,en,74.14.162.176,chmok@sympatico.ca,14233254,000000121867219,5,5,switch to the right department faster,5
298723,14-DEC-11,13-DEC-11,Nafti,,fr,216.144.119.162,auberka@sympatico.ca,14232116,000000121861322,4,5,Tout s'est bien passé...,4
298724,14-DEC-11,13-DEC-11,Temsu,,en,216.218.29.139,tifama@sympatico.ca,14230888,000000121860171,5,4,Nothing thankyou,5
298725,14-DEC-11,13-DEC-11,Ahmed,,fr,70.30.217.8,jdogneton@sympatico.ca,14236568,000000121877116,1,1,,1
298726,14-DEC-11,12-DEC-11,Hedi Sadek,,fr,76.64.115.243,ginettedargis@bell.net,14220378,000000121835723,4,4,,4
298727,14-DEC-11,13-DEC-11,Ali,,en,76.68.98.139,alightford@sympatico.ca,14231654,000000121860631,2,2,"I needed help finding out why i was not recieving notifications when my internet useage was getting close to my plan limits.  The agent said he could not do that and that it was a customer service isue, when he transfered me to customer service they said it was a tech issue.  I don't like running in circles!!",3
298728,14-DEC-11,13-DEC-11,Adnene,,fr,76.67.89.28,andreandrelajeunesse@sympatico.ca,14231826,000000121878226,5,5,"Il a bien compris ma demande et résolu le problème. Correct, poli et professionnel",5
298729,14-DEC-11,13-DEC-11,Natalia,,fr,184.144.220.187,therese.couture@sympatico.ca,14242652,000000121869171,5,5,,4
298730,14-DEC-11,13-DEC-11,Vijay,,en,65.93.92.82,balaj@sympatico.ca,14232220,000000121882003,5,5,,5
298731,14-DEC-11,13-DEC-11,Edward,,en,65.92.199.78,scout1@sympatico.ca,14241720,000000121882065,5,4,,5
298732,14-DEC-11,13-DEC-11,Hector,,en,76.68.98.139,alightford@sympatico.ca,14231656,000000121860565,2,2,"I delt with two agents. I filled out the survey for the other agent mistakenly thinking it was for this issue.  I was very happy with the other agent, he helped me and I am very happy with him,reference 121860631. It's this agent that did not solve my problem.",3
298733,14-DEC-11,12-DEC-11,Kat,,en,70.50.53.46,colette743@sympatico.ca,14217872,000000121834639,4,4,please turn down the sound when place on hold,4
298734,14-DEC-11,13-DEC-11,Janani,,en,184.151.63.197,BrightonPete@sympatico.ca,14231046,000000121863719,4,1,"The bell repair man left, thinking everything was OK. Unfortunately it wasn't. Perhaps he could have waited a bit longer to see if all was well. It looked fine to him, from his perspective, but it wasn't inside.",5
298735,14-DEC-11,13-DEC-11,Mathieu,,fr,174.91.191.2,m.dewez@sympatico.ca,14238442,000000121861294,2,1,offres de réductions non respectés et le prochain coup de téléphone sera a un de vos concurent .,1
298736,14-DEC-11,12-DEC-11,Liza,,en,174.91.0.113,arthur.joy@sympatico.ca,14215996,000000121854597,4,4,It is sometimes hard to understand there english.,4
298737,14-DEC-11,13-DEC-11,Edwin,,en,69.157.1.49,rosemariemorris@sympatico.ca,14241300,000000121864416,5,5,,5
297183,06-DEC-11,02-DEC-11,Wynbert,,en,70.50.219.105,thomas.malone@sympatico.ca,14188560,000000121639140,5,5,"Your representative knew exactly how to resolve my problem and it was completed to my satisfaction. What I really appreciated was not being routed off-shore where language difficulties hindered resolution. Not having to wait for second level help was an improvement of previous experiences. Your rep also looked at my connection speed and billing, recommending a change which will benefit me.... ",5
297184,06-DEC-11,05-DEC-11,Lamya,,fr,65.94.168.92,michelle_legault@sympatico.ca,14211410,000000121686644,4,3,Le serveur était en trouble,5
297185,06-DEC-11,05-DEC-11,Bryan,,en,70.49.133.5,peter.whimster@sympatico.ca,14212234,000000121698943,5,5,"I have no complaints whatsoever.
Bryan gave me the information that I needed to resolve my problem.  A technician (Andre) replaced my TV/Internet box this morning.  Everyone (I dealt with 4 Bell employees this time) was very efficient and pleasant.  Bell has a great team and fine service.",5
297186,06-DEC-11,05-DEC-11,Drew,,en,184.145.85.182,k.brine@sympatico.ca,14209948,000000121691309,3,3,Within an hour of my call to Sympatico high speed service I received a call from someone in the Philippines telling me that my service was down and that there was no estimate of when it would be back up. How was this helpful? It wasn't. It disturbed my work and gave me no new information. I suggest that Bell not have it's staff make pointless calls that don't convey new information to the customer.,3
297187,06-DEC-11,05-DEC-11,Kate,,en,174.91.33.145,velenosi@sympatico.ca,14214306,000000121699383,5,5,Get the same great service via online chat,4
297188,06-DEC-11,05-DEC-11,Gilbert,,en,70.49.111.31,sjvandenberg@sympatico.ca,14213394,000000121683002,5,5,nothing,4
297189,06-DEC-11,05-DEC-11,Ginette,,fr,65.94.169.184,danielgirards@sympatico.ca,14207388,000000121699557,5,4,que tout ce qui m'a été dit soit mis en application sans rappel,5
297190,06-DEC-11,05-DEC-11,Ibtissem,,fr,74.14.206.77,brigitte.claveau@bell.net,14206638,000000121697118,5,5,"Nous avons réglé le problème internet et ceux du téléphone.Mais les problèmes avec les télé persistent et chaque services est indépendant cela demande beaucoup de téléphones,de boîtes vocales et du temps.  Depuis que j'ai été branché j'ai mis bien plus de temps au téléphone  que j'en dispose pour régler des problèmes que je n'avais pas. donc toute ma déception d'avoir changer de diffuseur n'est pas dans le service téléphonique avec des techniciens aussi compétent que gentils et patients. mais bien d'avoir encore à  faire d'autres téléphones pour d'autre services qui tarde à bien fonctionner.   ",
297191,06-DEC-11,05-DEC-11,Oussema,,fr,70.30.158.117,passelin000@sympatico.ca,14212080,000000121689593,2,1,J'ai a deux reprises communiquées avec vos représentants concernant la vitesse te autres problemes de fonctionnement de mon ordinateur une fois par téléphonet et en clavardant avec votre technicien sans succes Je suis avec Bell depuis plus de 10 ans ...deviner ce qui va arriver prochainement je pensais avoir une reponse aux problemes mais votre représentant a mis fin a nos echanges apres plusieurs minutes d'attendre,2
297192,06-DEC-11,05-DEC-11,Cesar,,en,70.50.51.17,billdrury@sympatico.ca,14206416,000000121686347,4,4,,5
297193,06-DEC-11,05-DEC-11,Mohamed,,fr,50.128.198.53,helenistal@sympatico.ca,14208986,000000121697333,5,5,"Aucune amélioration à apporter, votre conseiller a été très professionnel. Il a résolu mon problème rapidement et de façon très efficace.Très bonne expérience en ce qui me concerne.",5
297194,06-DEC-11,02-DEC-11,Ryadh,,fr,69.156.63.194,carmen.lavigne@bell.net,14178992,000000121644564,5,4,,4
297195,06-DEC-11,05-DEC-11,Reina,,en,184.145.85.166,mhori2@sympatico.ca,14211330,000000121691570,3,4,"I called Sympatico at about 12:20 p.m. EST and spoke to Elizabeth, not Reina.  Please correct your records. I wished that Elizabeth had checked first for a power outage in my area before asking many questions about my modem connection. This would have saved time.  She spoke so fast that I had a hard time understanding her accent.  I had to ask her more than once to speak slowly and give the caller a chance to understand and perhaps ask a question for clarification.  I believe that she meant well and tried her best but I found the call frustrating.",3
297196,06-DEC-11,05-DEC-11,Edwin,,en,174.94.10.98,audtay@sympatico.ca,14206133,000000121693022,5,5,,5
297197,06-DEC-11,05-DEC-11,Hayett,,fr,76.65.100.185,eugenetecnick@bell.net,14208114,000000121686026,5,5,RIEN DE PLUS,5
297198,06-DEC-11,04-DEC-11,Bilel,,fr,70.52.38.114,jacquesduval@bell.net,14201478,000000121680174,4,4,Rien de plus car le problème se situait sur mon ordi. L'intervention de votre technicien m'a permis d'identifier le problème et de le corriger.,4
297199,06-DEC-11,02-DEC-11,Dinesh,,en,174.95.146.169,chrisbettycummins@bell.net,14179309,000000121647383,5,5,,5
297200,06-DEC-11,05-DEC-11,Karen,,en,74.15.4.109,hawksbridge@sympatico.ca,14208924,000000121692714,4,4,Karen helped as much as she could.  My problem was more hardware related.,5
297201,06-DEC-11,17-OCT-11,Edwitch,,fr,184.147.254.252,LOUISSTJEAN@sympatico.ca,13647838,000000120597055,2,1,Pourquoi Bell ne se démarquerait pas à protéger le consommateur plutôt que d'être proactif en marqueting dans le seul but de vous enrichir?,2
297202,06-DEC-11,03-DEC-11,Amelia,,en,65.95.139.161,kjbradt@sympatico.ca,14194124,000000121660264,4,4,,4
297203,06-DEC-11,22-NOV-11,Oscar,,en,70.48.231.113,belgav@sympatico.ca,14057970,000000121400274,2,1,Tell me what takes to move my wireless rental modem from my basement to my ground floor. According to the installer free and the service rep on the phone did not know! Thanks,2
297204,06-DEC-11,10-NOV-11,Ashwini,,en,70.26.64.69,louisewry@bell.net,13935390,000000121153511,4,4,"Set up a program to facilitate those who have special access needs; physical or otherwise. Many have tremors or other needs which require minimal digital stress. ",4
297205,06-DEC-11,01-DEC-11,Sharmila,,en,70.49.248.146,rmanninen@sympatico.ca,14174546,000000121611434,5,5,"Sharmila did a superb job of coaching us,could not improve on it",5
297206,06-DEC-11,05-DEC-11,Temsu,,en,70.26.92.88,tm3@sympatico.ca,14214074,000000121688751,4,4,well done as is,5
297207,06-DEC-11,05-DEC-11,Padala,,en,65.95.186.176,mdball@sympatico.ca,14211224,000000121690457,4,3,"The Sympatico website now does not include some of the parts (e.g., weather) which were there prior to the customer care rep. working on my computer",3
297208,06-DEC-11,05-DEC-11,Emely,,en,69.157.166.158,mj10@sympatico.ca,14211506,000000121689931,5,5,There is nothing that could have improved on Emely's handling of my issue. ,5
297209,06-DEC-11,05-DEC-11,Ines,,fr,76.68.201.24,nicole0895@sympatico.ca,14211832,000000121684166,4,4,Avoir des personnes qui parlent plus clairement le français.La personne a qui j'ai parlé s'exprimait bien mais son accent faisait que j'avais de la difficulté à bien comprendre.,4
297679,05-DEC-11,04-DEC-11,Maria,,en,76.67.24.95,g.showan@sympatico.ca,14200843,000000121673462,4,4,,5
297680,05-DEC-11,26-NOV-11,Thomas,,en,64.229.137.146,l_charles@sympatico.ca,14112730,000000121509250,4,4,Bell Canada should have credited the customer account for all the simultaneous interruption of services. I am a happy bell customer but they could have done more to remove doubts of loyalty to customers.,5
297681,05-DEC-11,03-DEC-11,Anne,,en,70.48.49.109,claire.quesnel@sympatico.ca,14191046,000000121661063,1,1,could the person talking to me in English or French?-that I could understand.,2
297682,05-DEC-11,04-DEC-11,Caroline,,en,24.235.96.34,planet131@sympatico.ca,14203780,000000121681028,3,1,Apparently the server was down not allowing the addition of an email address to my current account.,4
297683,05-DEC-11,04-DEC-11,Madhu,,en,67.70.155.190,vinman36@sympatico.ca,14205152,000000121673677,5,5,this particular call zero  the agent answered all my questions......understood his english...it was great...one note to keep in mind many times though when i do call it is very dificult to understand their english:: thought i would let u know..but this day sunday dec 4 was excellent and releaved......great work..home phone number is  416 6227707 etobicoke ont  47 years with bell...,5
297684,05-DEC-11,17-MAR-10,Emer,,en,69.156.3.17,tyler.plantscape@bell.net,8215042,000000107067860,1,1,Not delete my 20 year old email address and all my contacts.,2
297685,05-DEC-11,01-DEC-11,Dhia,,fr,69.156.172.3,denise_brodeur@sympatico.ca,14167082,000000121626649,3,4,J'avais une adresse sympatico avant mon appel et ensuite je me suis retrouvé avec une adresse Mac. Alors je démarrais un nouveau courriel et j'avais tout perdu de mes Mails antérieurs. J'ai dù faire revenir un technicien pour retrouver mon ancienne adresse.,3
297686,05-DEC-11,03-DEC-11,Sujay,,en,76.75.168.209,lance_wagner@bell.net,14194264,000000121665223,1,1,could not hear person most of the time and was not our phone. He was not willing to listed to us when explaining situation. Bell should stop putting services to other countires to save money.  We will decide if we will continue our 30+ years with Bell,1
297687,05-DEC-11,26-NOV-11,Gustavo,,en,67.71.93.139,bhendricken@sympatico.ca,14109168,000000121503725,5,5,Gustavo was wonderful and informative. The best over the phone service I ever had. I did not know at the time that the installed security was going to conflict with the microsoft security that I had so me computer developed many problems which have since been resolved. Gustova gave me additional information and even explained some computer things to me. Again he was great.,5
297688,05-DEC-11,03-DEC-11,Juan,,en,67.71.93.139,bhendricken@sympatico.ca,14190404,000000121669404,5,4,,5
297689,05-DEC-11,04-DEC-11,Bismiya,,en,64.231.177.39,newsu2@bell.net,14203458,000000121674591,5,5,,3
297690,05-DEC-11,01-DEC-11,Darwin,,en,67.70.154.47,jimthornton@bell.net,14169998,000000121609980,4,4,,5
297691,05-DEC-11,04-DEC-11,William,,en,70.54.83.100,jacall@sympatico.ca,14201464,000000121680606,3,2,Let the customer lay out his complaint.,4
297692,05-DEC-11,04-DEC-11,William,,en,184.147.116.144,b-c.collier@sympatico.ca,14199162,000000121677901,5,5,,4
297693,05-DEC-11,04-DEC-11,Elmer,,en,174.92.55.161,j.sacchetti@bell.net,14201446,000000121681174,5,5,hire more people like Elmer. he was great - patient and understanding,5
297694,05-DEC-11,02-DEC-11,Sajid,,en,174.91.122.166,case.deplaa@sympatico.ca,14179040,000000121639832,4,4,,5
297695,05-DEC-11,03-DEC-11,Shirin,,en,174.95.128.190,mg.mack@sympatico.ca,14195246,000000121656429,5,5,,5
297696,05-DEC-11,30-NOV-11,Gloria,,en,184.146.143.133,cathymaclachlan@sympatico.ca,14153028,000000121594777,5,5,nothing,5
297697,05-DEC-11,03-DEC-11,Diego,,en,64.231.183.159,elainet@sympatico.ca,14191922,000000121659919,5,5,,5
297698,05-DEC-11,30-NOV-11,Chuck,,en,74.15.46.63,david57@sympatico.ca,14153894,000000121600958,2,1,,
297699,05-DEC-11,30-NOV-11,Merly,,en,74.15.46.63,david57@sympatico.ca,14153896,000000121579047,1,1,,
297700,05-DEC-11,04-DEC-11,Methil,,en,74.15.46.63,david57@sympatico.ca,14200150,000000121678330,3,3,,
297701,05-DEC-11,03-DEC-11,Stephane,,en,50.101.91.63,alexshevchenko@sympatico.ca,14189888,000000121666651,5,5,nothing,5
297702,05-DEC-11,03-DEC-11,Tim,,en,184.147.211.16,chris.smyth@sympatico.ca,14190990,000000121665713,5,5,,5
297703,05-DEC-11,02-DEC-11,Mike,,en,70.53.1.73,tomandshelley@sympatico.ca,14188650,000000121637294,4,4,"have a warning regarding being over limit on internet usage and the rates you will be charged if over limit
",4
297704,05-DEC-11,04-DEC-11,Isaac,,en,74.15.27.237,giftware1@sympatico.ca,14200970,000000121679133,3,2,fix me internet,3
297705,05-DEC-11,28-NOV-11,Reina,,en,64.231.0.223,linda.rolff-petersen@sympatico.ca,14131272,000000121540204,2,1,Your representative told me I needed to move the receiver and the phone.  She said my washer/dryer were interfering with the signal.  Moved both as far apart as I could.  I only have the one jack so I need both the phone & the Internet to plugged in.  It didn't work.  I had to call back 3 days later to get the problem fully resolved.  I lost almost 2 weeks of Internet use trying to troubleshoot the problem myself before I called your technical support team.  And they/she gave me suggestions that were absolutely USELESS.  At $40/mth you would think I'd get better solutions.  Thanks. ,1
297706,05-DEC-11,04-DEC-11,Chenrup,,en,174.94.125.101,dariusz.kulenty070@sympatico.ca,14200114,000000121679596,5,5,,5
297707,05-DEC-11,04-DEC-11,Juan,,en,76.69.21.151,jaferi@sympatico.ca,14201482,000000121675697,5,4,Provide some advance warning of 100 % increase in the monthly bill for increased use of internet.,4
297708,05-DEC-11,02-DEC-11,Ryadh,,fr,76.65.82.73,clairepf@sympatico.ca,14179410,000000121639118,5,5,c'était parfait,5
297709,05-DEC-11,02-DEC-11,Frank,,en,70.53.96.125,jane.welsh@sympatico.ca,14182364,000000121643934,1,1,"solve the problem! my wife called the following day and had our problem resolved within 15 mins, the second technician was very helpful and knew exactly what to do to solve our problem.",3
297710,05-DEC-11,03-DEC-11,Sabrine,,fr,184.148.252.205,madaigneault@sympatico.ca,14194754,000000121662698,4,5,,5
297711,05-DEC-11,09-NOV-11,Mohamed Ali,,fr,70.55.99.25,slebreux@bell.net,13927466,000000121142666,5,5,,5
297712,05-DEC-11,03-DEC-11,Matthew,,en,76.71.76.69,foliveira@sympatico.ca,14180964,000000121653917,5,5,-been quicker,5
297713,05-DEC-11,27-NOV-11,Nikitha,,en,70.31.50.6,ronewman@sympatico.ca,14122550,000000121519205,4,3,,4
297714,05-DEC-11,02-DEC-11,Marcos,,en,70.52.156.236,hearthside@sympatico.ca,14181794,000000121633792,1,1,"I am still unable to login to bell. That's what I originally called about was to get it operating. He said he was sending a test E mail, which to date I have not received as yet.",4
297715,05-DEC-11,24-NOV-11,Francis,,en,65.94.135.68,dan.pecar@sympatico.ca,14086466,000000121466791,4,4,,4
297716,05-DEC-11,04-DEC-11,Mario,,en,174.91.60.124,mccallums@sympatico.ca,14203000,000000121676034,5,5,,5
297717,05-DEC-11,04-DEC-11,Kevan,,en,69.158.102.170,dlloyd@bell.net,14200356,000000121673189,5,5,I got cut off the first time I talked to a rep.,5
298156,13-DEC-11,12-DEC-11,Salvador,,en,74.14.97.29,mlightstone@sympatico.ca,14225250,000000121836139,1,4,"First of all, you could have let me know WHY I couldn't send or receive emails - ie that I'd been hacked.
Secondly, you could have - once contacted - given me a new password Immediately instead of requiring me to make repeated phone calls to you.
I find this kind of 'service' an absolute joke!",1
298157,13-DEC-11,12-DEC-11,Shirin,,en,76.64.95.126,spuddicombe@sympatico.ca,14228588,000000121847704,3,4,tell the customer that a modem needs to be redone by a tech,5
298158,13-DEC-11,12-DEC-11,Claudia,,en,174.95.19.185,rudy1950@sympatico.ca,14227668,000000121857234,3,3,TV it is not good,2
298159,13-DEC-11,12-DEC-11,Gregorio,,en,70.50.30.226,elvie@sympatico.ca,14219320,000000121835998,5,5,excellent job,5
298160,13-DEC-11,12-DEC-11,Alex,,en,65.95.147.227,rreid004@sympatico.ca,14227624,000000121834331,2,1,"Tech rep was to call back re progress.  No call received, no resolution to problem",2
298161,13-DEC-11,12-DEC-11,Wahida,,fr,76.65.83.166,theoretreal@sympatico.ca,14229210,000000121836668,4,4,,5
298162,13-DEC-11,12-DEC-11,Souhir,,fr,76.65.83.166,theoretreal@sympatico.ca,14229212,000000121839731,4,4,,5
298163,13-DEC-11,12-DEC-11,Priya,,fr,76.71.236.252,bdesrosiers96@sympatico.ca,14216320,000000121845876,4,5,,5
298164,13-DEC-11,12-DEC-11,Carlton,,en,69.159.20.218,schan369@sympatico.ca,14228002,000000121836588,4,4,,4
298165,13-DEC-11,12-DEC-11,Maryssa,,en,70.50.35.186,arlstg@sympatico.ca,14215962,000000121843964,4,4,,5
298166,13-DEC-11,12-DEC-11,Sofien,,fr,76.67.169.17,maurice.amar@sympatico.ca,14224674,000000121856480,4,4,,5
298167,13-DEC-11,12-DEC-11,Sudheer,,en,184.144.18.253,david316@sympatico.ca,14218412,000000121844978,5,5,,5
298168,13-DEC-11,12-DEC-11,Haricharan,,en,184.145.111.206,des.gurnett@sympatico.ca,14218678,000000121846207,4,4,,5
298169,13-DEC-11,12-DEC-11,Aymen,,fr,184.148.242.14,gagnonmh@bell.net,14220006,000000121855561,,1,,
298170,13-DEC-11,13-DEC-11,Emmanuelle,,fr,76.65.145.107,y.marseille@sympatico.ca,14230934,000000121859572,3,3,je n ai pas compris pourquoi le probleme s est resolu,4
298171,13-DEC-11,12-DEC-11,Sam,,en,64.228.145.235,shergib@sympatico.ca,14228230,000000121849233,5,5,,5
298172,13-DEC-11,12-DEC-11,Cathrine,,en,50.101.139.49,alenslev@bell.net,14215478,000000121847294,4,4,,4
298173,13-DEC-11,13-DEC-11,Hussain,,en,70.50.59.117,eric.thom.5@sympatico.ca,14230440,000000121859659,5,2,"He did what he could - a tech is coming to my home to complete the picture. But he was great - AND CANADIAN.
Don't start me on all the OTHER CALLS that aren't serviced a fraction of what this call was.",3
298174,13-DEC-11,12-DEC-11,Alvaro,,en,74.14.113.224,jkwong1@bell.net,14222012,000000121847081,5,5,You are doing fine,5
298175,13-DEC-11,13-DEC-11,Francis,,en,184.147.214.77,carlmilli@sympatico.ca,14230360,000000121859717,5,5,,5
298176,13-DEC-11,12-DEC-11,Imen,,fr,69.159.9.166,madno3@sympatico.ca,14224124,000000121835082,5,4,jai été satisfaite avecImen elle a tres bien compris et ma dis quelle avait laisser une note a mon dossier  mais rien ne me dit que je serai pas charger a la prochaine facture sa prends du temps des fois a ce comprendre .En tout ca jai retourner votre Modem et je vous doit rien,3
298177,13-DEC-11,12-DEC-11,Gregory,,en,142.240.200.10,monica.hazel@sympatico.ca,14225330,000000121855968,2,2,Explain to me why the technician that was due at my home on Sunday Dec 11 to fix my internet problem did not show nor did anyone call to advise that the tech was not coming. I was without internet service for 2 days.,2
298178,13-DEC-11,12-DEC-11,John,,en,74.14.100.192,henze@sympatico.ca,14220984,000000121856164,2,3,Have my speed and connection set to what I am paying for. I had less problems with Dial-Up !!,1
298179,13-DEC-11,12-DEC-11,Cristobal,,en,69.157.149.105,nmendoza@sympatico.ca,14225842,000000121853890,4,4,"I was happy w/ this agent that i spoke
w/.",4
298180,13-DEC-11,12-DEC-11,Yao,,en,76.67.163.40,roberto.lara@sympatico.ca,14227436,000000121856815,1,2,,1
298181,13-DEC-11,12-DEC-11,Julie,,en,65.94.103.155,bc.silver@sympatico.ca,14216300,000000121844376,5,5,none,4
298182,13-DEC-11,12-DEC-11,Gustavo,,en,174.93.69.113,jamie.katie@sympatico.ca,14221540,000000121855481,1,1,Give thr correct info. ,4
298183,13-DEC-11,12-DEC-11,Max,,en,174.93.69.113,jamie.katie@sympatico.ca,14221542,000000121836438,1,3,Be nicer. Rude and condescending. ,4
298184,13-DEC-11,12-DEC-11,Hassan,,fr,70.51.14.19,jeanrene09@bell.net,14221812,000000121858225,5,5,Entièrement satisfait.,5
298185,13-DEC-11,12-DEC-11,Mohamed Nidhal,,fr,76.69.234.110,m.gonneville@sympatico.ca,14224024,000000121841946,4,5,"Le débit du conseiller qui m'a répondu était parfois un peu rapide. Mais il est jeune et il peut se corriger. Autrement, ses informations ont été exactes et précieuses pour prendre une décision sur les services que je pouvais recevoir de Bell.",5
298186,13-DEC-11,12-DEC-11,Elizabeth,,en,69.158.165.74,pvanmass@bell.net,14226736,000000121837749,1,1,actually do something to solve the isssue,1
298187,13-DEC-11,12-DEC-11,Murali,,en,70.49.173.35,roy.barrie@sympatico.ca,14227592,000000121849507,4,4,Faster access to the source of help.  Less time going through telephone selections to get help.,3
298188,13-DEC-11,12-DEC-11,Justin,,en,174.89.128.130,flemingboyz@sympatico.ca,14219704,000000121853823,4,3,"have one number,to handle all divisions of bell.",4
298189,13-DEC-11,12-DEC-11,Walter,,en,184.148.175.89,rdwyer@sympatico.ca,14227068,000000121853834,5,5,N/A ,5
298190,13-DEC-11,13-DEC-11,Hugo,,en,67.71.156.108,marvalice37@bell.net,14230666,000000121859833,5,5,Gentleman was very patient with me which is important to me as I do not know a lot about computers,4
298191,13-DEC-11,04-DEC-11,Gunson,,en,184.147.177.217,ken.boyle@sympatico.ca,14202068,000000121676711,5,5,,5
298192,13-DEC-11,12-DEC-11,Ronald,,en,74.12.84.225,studiolt@sympatico.ca,14228752,000000121852922,1,3,Yeah he fixed my internet but now my phone does not work. Thanks A LOT!!!!!!,1
298193,13-DEC-11,12-DEC-11,Fairin,,en,64.231.61.166,noble1@sympatico.ca,14225854,000000121851011,4,4,I was disconnected on my first call,4
298194,13-DEC-11,12-DEC-11,Ahlem,,fr,70.31.249.125,patremblay@sympatico.ca,14226224,000000121833648,2,2,"Bonsoir,
N'ayant pas accès à internet je n'ai pu
obtenir les mots de passe envoyés par 
Bell lundi.  Par contre, mon téléphone de mardi soir a été très concluant.  La dame m'a vraiment accompagné pour avoir accès à internet.  Cette fois ce fut 
très bien.  Vive le contact humain. ",3
298195,13-DEC-11,12-DEC-11,Thomas,,en,76.67.102.85,dezco@sympatico.ca,14218692,000000121839906,5,5,,5
298196,13-DEC-11,13-DEC-11,,,en,184.146.131.96,,,,1,1,Solve the problem of Internet connectivity. Still losing signal few times per hour,2
298197,13-DEC-11,12-DEC-11,Vijay,,en,184.147.226.64,karla.montgomery@sympatico.ca,14222718,000000121842117,5,5,,4
298198,05-DEC-11,04-DEC-11,Marwa,,fr,70.53.197.113,nicoleparadis2@sympatico.ca,14203480,000000121674099,4,4,,5
298199,05-DEC-11,04-DEC-11,Arun,,en,64.231.197.169,cliffanddeb@sympatico.ca,14199883,000000121678898,4,4,Have these people that we deal with to resolve these querries located and residing here in Canada. Anywhere in Canada just employ our own residents!!,4
298738,14-DEC-11,13-DEC-11,Erick,,en,209.226.103.94,cookpd@sympatico.ca,14233566,000000121873189,3,2,The Technician changed my password.  the password since sent by e-mail is not what I was told.  It does not work to sign into Hotmail.  Neither does the previous one.  What do I do now?,
298739,14-DEC-11,13-DEC-11,Kali,,en,70.26.10.154,dbilenkey@sympatico.ca,14234028,000000121872771,4,4,"Experience was good enough, no real improvement is required.",3
298740,14-DEC-11,13-DEC-11,Aurea,,en,70.27.206.161,murraylepard@bell.net,14239718,000000121861738,5,4,,3
298741,14-DEC-11,13-DEC-11,Nandhini,,en,76.69.126.67,athaide@sympatico.ca,14232098,000000121879165,5,5,,4
298742,14-DEC-11,13-DEC-11,Abdelalim,,fr,76.70.62.226,paky67@sympatico.ca,14240134,000000121874822,5,5,,5
298743,14-DEC-11,13-DEC-11,Julio,,en,76.67.105.18,p.helleman@sympatico.ca,14240100,000000121879408,5,1,The service tech was easy to deal with as are all the staff I have talked to. The one thing I would like to see improved is my internet speed. I had fibe 6 which could only really be call MAYBE FIBE 3. My new service says I can get up to 6Mbps but again I will receive less than 3. Customer service has made adjustments to my bill for which I am happy but I am not happy with misleading statements of speed and Bell's charging for a service for which you say is a speed I can never attain.,2
298744,14-DEC-11,13-DEC-11,Vaishnavy,,en,65.92.93.41,dmsandybay@sympatico.ca,14234344,000000121868323,5,5,your internet service is excellent but your telephone service inquiry line needs a call back service instead of waiting for someone to talk to..also raising phone rates at xmas time is not a nice xmas gift...great timing...,5
298745,14-DEC-11,12-DEC-11,June,,en,99.236.76.86,davepen@sympatico.ca,14218390,000000121841213,2,2,"It took 45 minutes to try resolve my problem because she couldn't find my account.  This coming after spending close to 4 hours, talking to 16 different people to try hook up our phone.  What do you think?!!!!
",1
298746,14-DEC-11,13-DEC-11,Elvis Francisco,,en,174.93.55.184,jleandro@sympatico.ca,14236854,000000121870394,5,5,,5
298747,14-DEC-11,12-DEC-11,Houcine,,fr,67.68.215.21,geraldbon@sympatico.ca,14220222,000000121854595,4,4,,4
298748,14-DEC-11,12-DEC-11,Karen,,en,65.95.81.27,drombough@bell.net,14219020,000000121847961,1,1,"I still do not have my email service and no communication
VERY POOR",1
298749,14-DEC-11,13-DEC-11,Matthew,,en,174.93.125.185,jmothersele@bell.net,14236890,000000121862990,5,5,nothing  everything went well and I was reconected in record time  Thank you,5
298750,14-DEC-11,13-DEC-11,Anne,,en,184.144.61.127,jprucha@sympatico.ca,14237126,000000121860432,4,4,,4
298751,14-DEC-11,13-DEC-11,Vijay,,en,174.92.180.116,ehp1825@bell.net,14234660,000000121860598,3,3,"When are you going to give your customer services to CANADIANS and not to some faraway country who don;t pay our taxes???
Videotron give better services and they use CANADIANS.... maybe that is why you are loosing so many customers th them 
I sometimes think Bell is running on a dimmer switch.... not very bright
",3
298752,14-DEC-11,13-DEC-11,Skander,,fr,70.49.77.67,duval.j.l@sympatico.ca,14234562,000000121864820,5,3,je ne sais pas......,3
298753,14-DEC-11,12-DEC-11,Pradeep,,en,65.95.81.27,drombough@bell.net,14219018,000000121836432,1,1,Problem is still not fixed and he did not call back as he said he would,1
298754,14-DEC-11,13-DEC-11,Fatma Sawcen,,fr,76.69.231.104,veronich@bell.net,14243070,000000121871249,5,5,"Me redonner étape par étape comment
vider le serveur de courriel hotmail
lorsque celui-ci commence à trop
s'emplir",5
298755,14-DEC-11,13-DEC-11,Juan,,en,65.92.53.88,ptreasure@sympatico.ca,14240618,000000121876914,4,3,Don't know that it could have.  Juan helped me get rid of a lot of unnecessary add-ons and it worked very well. Today the response is very poor again.  Long waits and still getting message that programs are not responding.  Juan was very good and easy to undrstand which I appreciated particularly sincee I wear hearing aids.    ,3
298756,14-DEC-11,13-DEC-11,Rene Jose,,en,174.92.31.186,akauk@bell.net,14231526,000000121866030,5,5,nothing,5
298757,14-DEC-11,12-DEC-11,Yves,,en,65.95.81.27,drombough@bell.net,14219016,000000121840064,1,1,"System is still not running
Did not call back as he said he would",1
298758,14-DEC-11,22-NOV-11,Maria,,en,67.71.5.128,arnoldvw@sympatico.ca,14057598,000000121397758,3,3,Email download was not correctly set-up.,3
298759,14-DEC-11,13-DEC-11,Celina,,en,76.71.8.43,lairdsaunderson@sympatico.ca,14237770,000000121877197,5,4,the connection was abit unclear and hard to hear ..too many people on the phone nearby at Bel I think,4
298760,14-DEC-11,12-DEC-11,Lobna,,fr,70.29.242.165,serge.verronneau@bell.net,14228080,000000121840228,3,3,Faire l'installation schedule et non trois jours passe la date.J'ai du cancelle toute une fin de semaine avec mes amis pour ecouter le football parce que l'intallateur de la soucoupe ne voulait pas montee sur le toit le vendredi l0 decembre 2011. Il avait pas une echelle assee longue pour montee sur la toiture.,3
298761,14-DEC-11,13-DEC-11,Harjeeth,,en,64.231.133.32,mar.sea@sympatico.ca,14238634,000000121861127,4,4,,5
298762,14-DEC-11,13-DEC-11,Mukesh,,en,74.12.21.54,david.dwyer2@sympatico.ca,14233934,000000121872925,5,5,"There were three previous reps who could not fix the problem of my e-mail failing, including a level two, but Mukesh took the time and displayed the patience to work with the problem until it was resolved. The previous reps said they were sending notes to others to resolve the problem and two days later it wasn't resolved.",5
298763,14-DEC-11,13-DEC-11,Zied,,fr,65.94.31.2,mlafleche1@sympatico.ca,14239472,000000121865991,5,5,,5
298764,14-DEC-11,13-DEC-11,Hema,,en,67.68.36.42,rex.harrison@sympatico.ca,14240932,000000121874798,4,4,,4
298765,14-DEC-11,12-DEC-11,Hector,,en,174.93.161.43,mrmbowman@sympatico.ca,14225481,000000121838974,3,1,Call back as promised.,3
298766,14-DEC-11,13-DEC-11,Felix,,en,70.54.128.160,gordonparker@sympatico.ca,14235616,000000121869848,5,5,Nothing,5
298767,14-DEC-11,12-DEC-11,Deepika,,en,174.93.161.43,mrmbowman@sympatico.ca,14225483,000000121845772,3,4,Skip the India route and go directly to local technician.,3
298768,14-DEC-11,13-DEC-11,Srinivasan,,en,70.24.168.164,bmcdavid@bell.net,14232550,000000121872381,5,5,,4
298769,14-DEC-11,13-DEC-11,Rashika,,en,70.49.237.4,vlach_1@sympatico.ca,14243130,000000121865831,4,5,,5
298770,14-DEC-11,13-DEC-11,Oliver,,en,184.146.165.90,pogo53@sympatico.ca,14240556,000000121861100,4,5,Speak Clearer,4
298771,14-DEC-11,13-DEC-11,Wynbert,,en,69.158.177.214,rickandmp@bell.net,14241038,000000121863301,5,5,Nothing,4
298772,14-DEC-11,14-DEC-11,Wajdi,,fr,67.68.101.249,emilienneb@sympatico.ca,14234742,000000121882722,5,5,,4
298773,07-DEC-11,02-DEC-11,Jeff,,en,76.64.95.104,ernierotman@sympatico.ca,14180726,000000121644388,5,4,,3
297210,06-DEC-11,01-DEC-11,Zied,,fr,74.15.215.7,carolle.turgeon@bell.net,14165948,000000121628007,,1,"J'ai répondu que ma demande n'a pas été résolue car quelques secondes après que l'agent m'ait répondu, la connexion téléphonique a été coupée.  J'ai rappelé et on m'a dit, à mon deuxième appel, que ce problème était survenu, chez Bell, avec d'autres abonnés.  (Je vais répondre à l'autre sondage où j'ai pu avoir l'aide d'un agent.)",5
297211,06-DEC-11,05-DEC-11,Justin,,fr,204.101.237.139,roy_cybg@sympatico.ca,14212936,000000121683240,3,4,M'offrir ces rabais fidélités sans que ce soit moi qui doivent appeller pour les avoir ,3
297212,06-DEC-11,05-DEC-11,Robert,,en,74.15.252.92,mdwice@sympatico.ca,14211230,000000121684922,4,4,not charged me for an extra modem in the first place,3
297213,06-DEC-11,05-DEC-11,Shakeel,,en,50.101.250.165,ntyrrell@bell.net,14211944,000000121692383,5,5,,5
297214,06-DEC-11,01-DEC-11,Gustavo,,en,76.64.42.230,dahar7@sympatico.ca,14166706,000000121607627,5,5,Nothing,4
297215,06-DEC-11,05-DEC-11,Tine,,en,67.71.11.109,robjosto@bell.net,14212846,000000121691894,4,4,"Don't let things such as returned modems
slip thru the cracks.",4
297216,06-DEC-11,05-DEC-11,Mathew,,en,65.94.24.13,claude.girardeau@sympatico.ca,14207106,000000121687205,5,4,Dans le présent cas tout a été 100%. ,4
297217,06-DEC-11,05-DEC-11,Vaishnavy,,en,70.29.28.29,ireneflint@sympatico.ca,14209174,000000121689957,5,5,"The first rep I talked too was a woman who spoke so quickly and softly that I could not understand her.  I was then referred to a male rep who satisfied my query with clarity and courtesy about a received email supposedly from Bell. I do not know whether the name you refer to in this survey - ""Vishnavy"" -  is the male or female I spoke with; I have in my response here assumed the name is masculine.",5
297218,06-DEC-11,05-DEC-11,Mark,,en,70.48.75.148,thomas.enright@sympatico.ca,14213998,000000121695655,4,4,,4
297219,06-DEC-11,05-DEC-11,Wahida,,fr,70.48.97.79,jbthequeen@bell.net,14209376,000000121685597,5,4,,5
297220,06-DEC-11,05-DEC-11,Asma,,en,76.64.97.12,forputzn2@sympatico.ca,14208296,000000121684984,5,5,,5
297221,06-DEC-11,09-NOV-11,Fredelyn,,en,199.166.15.229,rcchang@sympatico.ca,13915196,000000121122812,5,5,,5
297222,06-DEC-11,03-DEC-11,Jacqueline,,en,184.147.37.14,pauline067@sympatico.ca,14196076,000000121661656,3,2,"I upgraded my internet service from essential plus to fibe 6 - I was told a new modem was needed which after three phone calls I found out it was not - however, the new modem would access more than one computer (I only have one) I was expecting the new modem within 48 hours but found out its within 3 to 5 days - it was not explained to me that the upgrade would work without this new modem - it was explained to me today (3rd phone call)- 
the upgrade became effective on Dec. 3rd and we did notice a difference in speed but didn't make a connection because of this modem - I've always been satisfied with Bell service and definitely would not change because of this ",5
297223,06-DEC-11,05-DEC-11,Imen,,fr,69.156.203.228,gerry300@bell.net,14208584,000000121693207,5,5,,5
297224,06-DEC-11,05-DEC-11,Lucas,,en,70.50.22.167,nrix1124@bell.net,14211920,000000121697492,5,5,NOTHING,4
297225,06-DEC-11,05-DEC-11,Denis,,en,70.24.210.111,mlalani@sympatico.ca,14211530,000000121691189,4,4,,4
297226,06-DEC-11,05-DEC-11,Deepak,,en,184.145.18.89,drewinitiatives@sympatico.ca,14207828,000000121690069,1,1,"We've been Sympatico email customers since the beginning and have become increasingly frustrated dealing with technicians remotely and on chat who dont appear to have a high level of product knowledge. We are NOT technical people; we need professional assistance and guidance when seeking help through 310-bell. After being on the phone with the CSR for at least 15 min, his only suggestion was that we reinstall our software even though it has only been installed for a little over 2 months. The reason for our telephone call was that the Outlook inbox was indicating there were 27 NEW messages and there were NO new messages in that inbox. We are very dissatisfied with the level of help received during this incident, and other times recently we've need assistance, and would prefer to deal with a CANADIAN CSR who knows more about resolving the problem and doesn't leave us with changes they've made to our inbox on bell mail that we don't know how to change back. To compound the problem, we were left with a sub folder POP created in the DELETED folder in bell mail that new messages are going into. I dont feel confident that we are receiving new messages and keep comparing our Outlook inbox to the Bell Mail POP folder to ensure that new messages are being sent to us from the Bell server. I am not a Happy Camper.",1
297227,06-DEC-11,05-DEC-11,Ines,,fr,76.71.182.26,emile.cote@sympatico.ca,14208041,000000121695881,4,4,RIEN,4
297228,06-DEC-11,05-DEC-11,Lance,,en,174.91.122.210,sherlockshome23@sympatico.ca,14213312,000000121698207,2,3,I felt he did not have patience for me..he seemed short..also I dont remeber getting anything to tell me I was going to have this one time modem fee on my bill.As a senior with a fixed income this all comes into play..,3
297229,06-DEC-11,05-DEC-11,Aqeel,,en,76.69.101.34,rjk24@bell.net,14212768,000000121688697,2,1,response time,2
297230,06-DEC-11,01-DEC-11,Elsy,,en,184.144.130.70,mmac1@sympatico.ca,14172802,000000121622011,5,5,,5
297231,06-DEC-11,29-NOV-11,Dilip,,en,174.92.94.86,jg.reid@sympatico.ca,14143272,000000121565584,1,1,have people who actually know what they are talking about and have technicians who can actually come and help when your systems won't work,2
297232,06-DEC-11,05-DEC-11,Reuben,,en,65.92.12.57,gino.dalesio@sympatico.ca,14208654,000000121698719,5,5,"nothing, my experience was fine and he had great customer service.",4
297233,06-DEC-11,05-DEC-11,Partha,,en,174.88.41.214,d.ulla@sympatico.ca,14207336,000000121694494,5,5,,5
297234,06-DEC-11,07-NOV-10,Riadh,,fr,69.157.180.137,famille-renaud@sympatico.ca,9880095,000000112701594,5,5,Tout a été parfait. Le conseiller a été d'une patience exemplaire. Je crois qu'il est difficile de trouver meilleur que lui.,5
297235,08-DEC-11,29-NOV-11,Slim,,fr,70.49.92.55,dtrudo873@sympatico.ca,14140770,000000121575459,5,5,,3
297236,13-DEC-11,12-DEC-11,Hayett,,fr,65.93.156.20,rej.aubin@sympatico.ca,14227110,000000121838844,4,5,"Nous sommes très satisfait
",4
297237,07-DEC-11,02-DEC-11,Vidya,,en,70.27.123.88,dmkingston@sympatico.ca,14180216,000000121643000,5,5,Not a thing,5
297238,07-DEC-11,02-DEC-11,Brahim,,fr,174.93.127.115,langlois_mario@sympatico.ca,14183694,000000121643695,5,5,,5
297239,07-DEC-11,26-NOV-11,Souhaib,,fr,174.94.108.172,pietropasquariello@bell.net,14114682,000000121506222,3,4,agent plus informe,4
297718,06-DEC-11,05-DEC-11,Ivan,,en,67.68.45.105,maxmom@sympatico.ca,14211154,000000121686677,5,5,"nothing, it was handled well",5
297719,06-DEC-11,05-DEC-11,Sudhakar,,en,108.9.108.51,mcguin@sympatico.ca,14211202,000000121700050,5,5,,4
297720,06-DEC-11,05-DEC-11,Eya,,fr,174.92.242.149,autotte@sympatico.ca,14206140,000000121688891,5,5,,5
297721,06-DEC-11,05-DEC-11,Kevin,,en,174.95.154.234,bruns@sympatico.ca,14206684,000000121687310,3,3,"The charges never came up during the sales call. If i would have known, i would have left it alone. There is always a catch behind it. Your billing procedure is always hard to correct in a short time.",3
297722,07-DEC-11,01-DEC-11,Cecile,,en,184.148.97.205,glwl@sympatico.ca,14168582,000000121610272,3,2,It took over 2 weeks to receive a new modem. I was 10 days without any internet connections I was ready to change to Rogers I had to talk to somebody with an heavy ascent who was very hard to understand Many times i had to make this person ( he really tried to help me)repeat what he was saying   That's it    GLW,3
297723,07-DEC-11,04-DEC-11,Divya,,en,74.14.113.2,wisewanda@sympatico.ca,14205268,000000121677435,4,4,"It was handled the best possible way. The representative was very knowledgeable and when she couldn't offer any further help, she quickly moved me on to the next phase.",5
297724,07-DEC-11,04-DEC-11,Bismiya,,en,74.15.137.183,michael.haddad@sympatico.ca,14203102,000000121674510,5,5,Everything was completed very well in an extremely courteous and professional manner. Excellent service from Bismiya ,5
297725,08-DEC-11,05-DEC-11,Sihem,,fr,67.71.183.229,henriot74@bell.net,14208996,000000121693313,1,3,"Je crois que tous les employées devrais ètre plus informé,sur le système de Bell,tu parle avec 3 représentant et il ne dise pas la mème chose,j ai eu une tres tres mauvaise expérience avec mon nouveau service Bell (téléphone,Internet )On te promet de gardé le meme # de téléphone,et on le change ,on te dis que ton ancienne adresse internet va fonctonné encore 1 mois apres la nouvelle installation de Bell,et le lendemain apres la nouv.installation je n ai plus de service avec mon ancienne adresse email,j ai du passeé au moins 5 heures au téléphone avec Bell et vidéotron ,pour avoir mon ancien # de téléphone,lundi le5 dec.l
j étais a 2 cheveux a tout tout cancellé,et je vous dirais que je le suis encore ,( beaucoup trop de promesse de la part du vendeur,le technicien n appel pas avant de venir faire l installation,pourtant il avais mon # de cell,tel.maison,ect,(télé.)ert et tech du téléphone te dis que j aurai mon ancien # dans 2 jours,ect ect...  client pas satisfait.... ",1
297726,08-DEC-11,05-DEC-11,Salwa,,fr,174.89.251.135,chavi@sympatico.ca,14207004,000000121686234,4,5,,4
297727,08-DEC-11,02-DEC-11,Jose,,en,70.53.72.2,jeff.lajos@sympatico.ca,14182526,000000121633516,1,1,,3
297728,08-DEC-11,03-DEC-11,Hema,,fr,70.26.245.202,mkarp@sympatico.ca,14195434,000000121664951,5,5,,5
297729,08-DEC-11,28-NOV-11,Mohd,,en,76.68.140.210,corrine.hall@sympatico.ca,14126446,000000121529509,5,5,,5
297730,08-DEC-11,30-NOV-11,Mohd,,en,184.148.176.16,jody.sara@bell.net,14156994,000000121588103,4,4,"when the internet connected,the technician should have ring our door bell and would have told us everything is o k, or  us to check our computer is working properly",5
297731,08-DEC-11,29-OCT-11,Youssef,,fr,70.24.222.229,nedir.yazid@bell.net,13810154,000000120896735,5,5,je suis satisfait,5
297732,08-DEC-11,11-NOV-11,Skander,,fr,174.89.164.250,mousse.bernier@sympatico.ca,13947654,000000121184402,3,4,"Tester les equipements a l'avance. Savoir que certains appareils etaient non fonctionnels du cote de la centrale de Bell, et je n'aurais normalement pas eu a placer un autre appel de service pour le meme probleme. C'est pas normal.",3
297733,08-DEC-11,02-DEC-11,Arthur,,en,70.49.184.173,vasilki07@sympatico.ca,14188884,000000121637981,4,4,"The one and very important thing you could do is to set up 'seniors special rate"" You will have many more customers and you will be the only one to have a special considerations for those who have a very small income.",5
297734,08-DEC-11,04-DEC-11,Bob,,en,70.26.157.220,wilf.moll@sympatico.ca,14205246,000000121674173,3,2,Your agent gave me enough leads to investigate and resolve the problem myself.,4
297735,08-DEC-11,04-DEC-11,Zulfiquar,,en,70.31.60.143,derekpugsley@sympatico.ca,14200276,000000121681546,2,3,"Speak in clear idopathic English. Understand the content of the client's question. I am (a) sceptical that replacing the ac/dc power cube will solve the problem; it seems to have been cured without replacement. (b) If this is the defect, I am dissappointed in Bell for trying to save a few cents by providing a defective-prone product.  I have many other ac/dc supplies that have not faiuled.",2
297736,08-DEC-11,02-DEC-11,Sarra,,fr,76.69.108.222,janlou63@sympatico.ca,14182380,000000121639996,4,4,,5
297737,08-DEC-11,24-NOV-11,Adnen,,fr,70.53.224.228,mdebreyne@sympatico.ca,14091554,000000121465793,4,5,,5
297738,08-DEC-11,04-DEC-11,Haricharan,,en,69.156.178.213,marlene17@bell.net,14202892,000000121673243,5,3,a larger compensation for a year of aggravation thru your fault not mine!,2
297739,08-DEC-11,05-DEC-11,Srinivas,,en,64.231.168.147,hmarjorie79@bell.net,14209032,000000121697181,4,4,"I can't remember the persons name - I tried 3 times & the 3rd person was very good and organized my e-mail with time, date, day, etc. But he could not retrieve any of my folders or ""sent"" messages at all. I can't remember the Bell Tech name, I think I called 3 times and the 3rd tech certainly knew what he was doing. A great help. With this Tech I wd. definitely recommend Bell.",5
297740,09-DEC-11,21-NOV-11,Methil,,en,184.147.207.193,bill.mikula@sympatico.ca,14044994,000000121375316,5,4,Nothing.  Everything was great.,5
297741,09-DEC-11,04-DEC-11,Aqeel,,en,50.101.42.193,TomTPone@sympatico.ca,14198702,000000121675504,4,4,your email response to the problem did not work - hence need to make a call,3
297742,09-DEC-11,05-DEC-11,Jenette,,en,24.87.192.223,david.schramm@sympatico.ca,14207444,000000121689198,5,5,,5
297743,10-DEC-11,04-DEC-11,Shiann,,en,65.94.31.83,m.needelman@sympatico.ca,14202664,000000121673941,2,1,"The lack of a person of authority to make a decision on an issue. The ""All our supervisors are not available"" BS doesn't cut it!
",2
297744,10-DEC-11,17-NOV-11,William,,en,65.95.69.80,lyoung5@sympatico.ca,14008320,000000121292271,5,5,nothing. issue was resolved quickly,5
297745,10-DEC-11,02-DEC-11,Sayeeduddin,,en,50.100.55.141,joseph79@bell.net,14182978,000000121636614,4,4,,5
297746,10-DEC-11,15-NOV-11,Danny,,en,65.95.182.29,wdbruyn@bell.net,13988048,000000121250326,2,2,"The first question to be asked: How computer literate an individual is.
If your modem has been configured to the
inter net correctly. Simple questions, but time saving to both parties involved.
Also a letter stating to configure modem with computer is ""self serve"", and
read the book that comes with it.",2
297747,10-DEC-11,02-DEC-11,Stephen,,en,184.148.116.162,pilkey@sympatico.ca,14186314,000000121650876,5,5,,5
298200,05-DEC-11,02-DEC-11,Abid,,en,24.52.214.141,dougbushey@bell.net,14180326,000000121635066,3,3,should be calling customers back to do your survey not via internet its less personable.,3
298201,05-DEC-11,04-DEC-11,Sweta,,en,99.232.175.131,tlemelin@sympatico.ca,14204970,000000121673170,4,4,,4
298202,05-DEC-11,01-DEC-11,Elizabeth,,en,184.147.18.162,cartercartersa@sympatico.ca,14165960,000000121608223,5,5,nothing,5
298203,05-DEC-11,04-DEC-11,Stephen,,en,207.164.79.70,remydoyle@sympatico.ca,14203986,000000121677711,4,3,I have to wait till Wednesday to receive my new modem. The power was off that morning do I guess I'll find out later if it truly was the modem,4
298204,05-DEC-11,30-NOV-11,Edgardo,,en,64.228.68.15,m.finn@sympatico.ca,14158564,000000121592869,4,4,,3
298205,05-DEC-11,26-SEP-11,Umesh,,en,76.65.34.197,banglin@sympatico.ca,13396586,000000120147698,4,4,,3
298206,05-DEC-11,21-NOV-11,Charles,,en,76.68.188.70,rubydo@sympatico.ca,14054270,000000121376164,5,5,,4
298207,05-DEC-11,04-DEC-11,David,,en,76.64.160.157,twhiteye@sympatico.ca,14205068,000000121675899,5,5,nothing - excellent support,5
298208,05-DEC-11,04-DEC-11,Mindy,,en,64.228.91.238,lennys@sympatico.ca,14202352,000000121678081,1,1,Fixed my problem or refered me to someone else who could (eg. microsoft.),3
298209,05-DEC-11,02-DEC-11,Med Ali,,fr,24.50.122.38,ross.michel@sympatico.ca,14187186,000000121636969,1,1,"Répondre à la demande, tout simplement.  Non seulement votre conseilller n'a-t-il PAS répondu à la demande, mais EN PLUS, en prenant le contrôle (que je lui ai laissé pensant qu'il savait ce qu'il faisait) de mon ordinateur, il a 'bousillé' une heure de travail que j'ai dû recommencer par la suite.",1
298210,05-DEC-11,03-DEC-11,Frank,,en,69.158.55.49,bruce.rumble@sympatico.ca,14190652,000000121669395,5,5,Can't think of anything,5
298211,05-DEC-11,04-DEC-11,Med Amine,,fr,70.49.78.17,lou.peltier@sympatico.ca,14202518,000000121678326,4,4,,5
298212,05-DEC-11,04-DEC-11,Patricia,,en,174.91.85.22,grperrin@bell.net,14201098,000000121671367,5,5,,5
298213,05-DEC-11,04-DEC-11,Hechmi,,fr,67.68.196.252,john.zakrzewski@sympatico.ca,14201836,000000121676116,5,5,PLEASE send any surveys or promotional mail and e-mail to me in english.I have tried many times to rectify this.No one seems to be listening.Thank you.,5
298214,05-DEC-11,04-DEC-11,Fathi,,fr,70.48.26.122,andre_verdon@sympatico.ca,14198992,000000121678430,5,5,,5
298215,05-DEC-11,02-DEC-11,Diddharth,,en,174.92.48.143,macs01@sympatico.ca,14184316,000000121638943,3,4,Avoided duplicating all the emails that had already been downloaded once to my computer thus nto having to go through them all and deciding which ones to delete which was very time consuming. Thankfully your rep did that for me.,4
298216,05-DEC-11,03-DEC-11,Gustavo,,en,75.98.19.140,andrewbuntin@sympatico.ca,14190032,000000121666401,5,5,"have Gustavo come and make us dinner?!  short of that, he was the best tech person i have ever dealt with at Bell, bar none!",3
298217,05-DEC-11,02-DEC-11,Slah,,fr,70.24.238.76,lambertmaurice@bell.net,14183680,000000121647196,1,1,Du personnel compétent et un peu plus poli.Pas grave car mon abonnement  avec se termine sous peu car pas de bon service beaucoup de probleme etc.Sous peu j'annule avec je vas chez vidéotron,1
298218,05-DEC-11,04-DEC-11,Mauricio,,en,67.70.201.92,thebern@bell.net,14204902,000000121682034,5,4,"Nothing- it was a good experience- very pleasant, in fact.",5
298219,06-DEC-11,05-DEC-11,Mary,,en,67.70.108.43,cl2@sympatico.ca,14207096,000000121684609,5,5,,5
298220,06-DEC-11,05-DEC-11,Taoufik,,fr,70.51.175.159,petitefamille5@sympatico.ca,14212248,000000121694189,5,5,Rien de plus! Marc André a su répondre à toutes mes questions en plus de régler un contretemps de facturation (ajout d'un compte de cellulaire à la facturation unique). Il a été serviable et à l'écoute de mes besoin. Service impeccable!!! Merci,5
298221,06-DEC-11,05-DEC-11,Michelle,,en,70.27.75.11,twira@sympatico.ca,14214214,000000121683153,5,4,Nothing - your rep. was very helpful and explained how she was going to resolve my issue,3
298222,06-DEC-11,05-DEC-11,Rajni,,en,70.30.139.231,guentersoegtrop@sympatico.ca,14208784,000000121694643,5,5,,5
298223,06-DEC-11,05-DEC-11,Alexander,,en,70.26.45.206,drboy@sympatico.ca,14207806,000000121691353,3,,Provide some feedback other than this stupid survey.,2
298224,06-DEC-11,05-DEC-11,Carolina,,en,74.12.148.10,jane.weir@sympatico.ca,14209300,000000121689573,1,1,Solved my problem,3
298225,06-DEC-11,05-DEC-11,Imran,,en,70.26.59.33,bernd.d.loosen@sympatico.ca,14206332,000000121689312,1,1,"a) let me talk to a supervisor
b) straight forward admission that there is a problem due to the distance between the ""central office"" and me as the end-user of the internet would have been good.
c) resolving the problem by means of a booster for instance would be best.
d) lastly, if there cannot be any fix to the recurring problem,until you replace the copper by fibre in my area of town, offer a rebate for the duration.",3
298226,06-DEC-11,05-DEC-11,Jihed,,fr,174.91.255.49,renemu@sympatico.ca,14212652,000000121687500,1,1,"Attente longue et personnel courtois mais incapable de m'aider !!! Tunésie ou sont les employés de Québec? J'ai été transférer plusieurs fois!!!!avec attente frustrant de tourner en rond ou se faire dire de rappeler ppoour avoir un autre personne pour répondre a mes questions.  Service pourri.
",
298227,06-DEC-11,05-DEC-11,Manoranjith,,en,70.27.183.183,iffhcc@bell.net,14209130,000000121684924,4,5,I felt that he was rushed. He seemed irritated when I asked him two or three  times a question I wanted answered in regards to connecting my nieces computer to my internet.  He said my niece would know more about it . But I wanted to know myself from him. Finally he explained to go to the control panel (that's all I needed to know. (eg . He said to search - But I wanted to know where to search- I'm not to up on computers that's why I phoned to get information) ,5
298228,06-DEC-11,05-DEC-11,Mehdi,,fr,76.67.153.171,grenierandre39@sympatico.ca,14208754,000000121688591,4,5,,5
298229,06-DEC-11,05-DEC-11,Tanveer,,en,65.92.206.204,germain_1@sympatico.ca,14208582,000000121683051,5,5,Not a thing - Tanveer was very helpful,5
298230,06-DEC-11,05-DEC-11,Shiann,,en,76.68.46.197,vkstafford@bell.net,14214384,000000121698936,5,3,"It is no fault of the Bell representative by any means. However, Bell as a company needs to know what is going on within the industry.  Overall, our experience with Bell has been great and are looking forward to the new Bell Fibe TV.  People I have spoken to living in the Barrie area would switch if the service was available.  It would appear that technology is much more advanced than other service providers.  A timeline as to when services will be availble would be good to know.  Lastly, 
customer care representative did a great job!


      ",5
298231,05-DEC-11,04-DEC-11,Sofiene,,fr,76.70.108.96,m.hupe@sympatico.ca,14202654,000000121678764,5,5,,5
298232,05-DEC-11,04-DEC-11,Abdulkarim,,en,70.48.212.221,beeb@sympatico.ca,14199260,000000121674255,4,4,"kEEP UP THE GOOD WORK In ""Canada"" ",4
298233,05-DEC-11,04-DEC-11,Mathew,,en,50.101.143.192,larryewens@sympatico.ca,14202294,000000121671700,5,5,absolutely nothing,5
296719,02-DEC-11,01-DEC-11,Carmen,,en,64.231.2.54,marchandathome@sympatico.ca,14171954,000000121617052,1,1,I want you to be carefully not too cheat on people's money and now I will call later when come up soon as we not satisfactories with billing sometime today or laterok..,3
296720,02-DEC-11,29-NOV-11,Carolina,,en,69.159.1.250,valachi@sympatico.ca,14150112,000000121577172,3,4,"As an 18 year customer, perhaps offered a reasonable rebate on our Bell Internet portion of the account for the 4 billing days that we were without Internet service due to Bell equipment malfunction.",4
296721,02-DEC-11,28-NOV-11,Zulfiquar,,en,174.88.100.95,annmulvale@bell.net,14124832,000000121533082,4,4,,4
296722,02-DEC-11,01-DEC-11,Luis,,en,174.89.158.120,aa.robertson@sympatico.ca,14164346,000000121620255,3,3,"I was not able to correct the problem as I was not calling from the connection, but from the phone number location, There is no telephone at the internet location.",3
296723,02-DEC-11,30-NOV-11,Afef,,fr,184.148.250.90,rpdusablon@sympatico.ca,14161622,000000121591363,4,5,ok,5
296724,02-DEC-11,01-DEC-11,Salvador,,en,74.14.23.170,leongchan@sympatico.ca,14171262,000000121606699,4,5,"My service schedule has been chnaged without notice. I waited from 2:00 pm to 5:00 pm without any respond.
It was great that the second person received my call and acted fast. The technician, George made and extra effort to pick up a modem from his partner.  The internet service is back to normal. ",5
296725,02-DEC-11,24-NOV-11,Malek,,fr,184.145.181.90,elisabeth.mainguy@sympatico.ca,14087318,000000121463463,5,5,Tout est parfait,5
296726,02-DEC-11,01-DEC-11,Cathrine,,en,76.64.11.22,kwolek.rhsd@sympatico.ca,14170996,000000121616112,5,5,,5
296727,02-DEC-11,30-NOV-11,Sowjanya,,en,99.243.27.110,ldookhie@sympatico.ca,14157988,000000121602015,2,2,Maybe have somebody from Canada handle the call.   The India accent was strong hard to understand.,2
296728,02-DEC-11,01-DEC-11,Susy,,en,74.14.62.214,jetto@sympatico.ca,14169900,000000121615445,5,5,,5
296729,02-DEC-11,01-DEC-11,Ajay,,en,68.51.253.245,blueheron@sympatico.ca,14165524,000000121609733,5,5,"This is the first time that I was completly satified with Bell tech support.
Ajay understood my problem and took charge.  You need more people like Ajay.",4
296730,02-DEC-11,01-DEC-11,Gloria,,en,184.144.25.246,benj@sympatico.ca,14165318,000000121621938,4,4,"Gloria did fine, she was on her way to resolving the problem when my phone lost power and the line dropped. She tried to call back I think but my phone wouldn't answer.  When my phone was recharged I called back and got another person who picked up where Gloria left off and solved my problem.",4
296731,02-DEC-11,01-DEC-11,Cindy,,en,70.27.176.245,dave.pauline@sympatico.ca,14166858,000000121627938,5,2,"This a.m.I had no more wireless connection. I had to re-enter my new custom passphrase wireless password.Very frustrating.Hope once I close my computer again; I won't need to re enter my password each time.Can you fix the problem please???Thank you. 
   Pauline Bonneville.",5
296732,02-DEC-11,01-DEC-11,Jessa,,en,70.50.187.161,fschultz2@sympatico.ca,14168164,000000121620127,4,4,"I was having a hard time hearing her, I guess because of the connection at the time..........",4
296733,02-DEC-11,30-NOV-11,Shinoj,,en,65.92.15.252,g.dietz@sympatico.ca,14155166,000000121592763,5,4,,5
296734,02-DEC-11,01-DEC-11,Chirine,,fr,76.67.148.122,alainguay2005@sympatico.ca,14164558,000000121619079,2,1,Apres mon appel j`ai appelé a la Protection du consommateur et je songe présentement a porter une plaine écrite a votre Bureau de la Direction a Montrél suite à la discussion que j`ai eu avec un de vos superviseurs a qui j`ai parlé soit Majid KLIBI. La discussion concernait les erreurs d`envoies de modem ( routeur) que vous m`avez envoyer sans que j`en fasse la demande.En tout j`ai fait 2 appels chez vous qui ont durés environ 12 a 15 minutes chacun de plus j`ai dû aller porter votre modem envoyé par erreur au bureau de poste situé 3 kilometres de mon domicile soit 6 kilos aller retour pour vous retourné votre routeur non commandé et tout ce que cette perte de temps et argent ( essence etc..) m`ont causé comme désagrément que je n`ai aucunement provoqué. J`ai demandé un petit dédommagement de 5 a 10$ sur ma prochaine facture de Bell mais votre superviseur m`a fait voir que Bell n`avait aucune politique a cet égard. Donc le temps et les petites dépenses engendrées par vos erreurs auprès de vos fidèles clients et leur satisfaction ne sont vraiment pas dans les priorités de Bell. Je suis en réflexion concernant ma longue et fidèle association comme client avec votre compagnie car il faut resté réaliste il y de la compétition très relevée dans le domaine de vos activités de services et nous seront bientôt en 2012.Un client non satisfait de sa dernière expérience avec la politique que Bell applique face au respect de sa fidèle clientèle. Je serai toujour rejoignable aux numéros téléphones que vous m`avez attitrés il y a plus de 30 ans et que vous possédez dans mon dossier ou sur mon cellulaire Bell Mobilité.   Un client non satisfait...,1
296735,02-DEC-11,29-NOV-11,Jason,,en,64.231.249.133,sinopolidf@sympatico.ca,14148978,000000121566420,4,3,"The paerson (Jason) helped for a loong time, then he said I should turn off the computer and hang up.  He would call me back in 10 minutes.  He never called.  I had to call bell the next day to finish the process.",4
296736,02-DEC-11,01-DEC-11,Jean-Raynaud,,en,198.62.158.205,lisa.marr060@sympatico.ca,14171390,000000121612065,4,4,,4
296737,02-DEC-11,30-NOV-11,Michael,,en,70.30.25.54,maggiefrew@sympatico.ca,14158648,000000121593345,2,1,"I made a second phone call for Tech support on Thursday,Dec.1/11 and spoke  t0 T.S. ""Arcadio"" ?(ottawa).  He fixed all the problems....retrieved my Outlook Express and put it back as former format.  My first call on Wed. Nov.30 as not so successful.  I 'lost' my Outlook Express and Inbax and Local Folders and it was replaced with a differednt Outlook Ex. 
However as of Yesterday, Thurs. Dec.1 all seems to be okay now.  M. Frew",3
296738,02-DEC-11,01-DEC-11,Tarek,,fr,70.30.176.43,lebeaug@sympatico.ca,14171224,000000121608904,4,3,,4
296739,02-DEC-11,01-DEC-11,Mario,,fr,184.151.115.73,carolle.cloutier@sympatico.ca,14165944,000000121619546,5,5,,5
296740,02-DEC-11,01-DEC-11,Saoussen,,fr,67.68.228.181,carodany@sympatico.ca,14165916,000000121618219,4,4,,4
296741,02-DEC-11,01-DEC-11,Lamya,,fr,65.93.241.10,gagnon.robert@bell.net,14168236,000000121606719,2,4,J'ai du tel à 2 reprise le premier appel a été coupé. La deuxième personne qui m'a répondu(une québécoise) savait vraiment de quoi elle parlait,2
296742,02-DEC-11,01-DEC-11,Lance,,en,70.49.13.211,cogeco2011@bell.net,14166458,000000121620980,4,4,,5
296743,02-DEC-11,01-DEC-11,Carolina,,en,65.92.244.112,Bmlaforest@sympatico.ca,14164074,000000121618035,4,4,"I will only say, that I did not call on Thursday, but she did solve a minor problem I had, which tells me you are monitering my computer, which I do not like.",4
296744,02-DEC-11,28-NOV-11,Alex,,en,70.54.3.39,jmerry@sympatico.ca,14130082,000000121526655,2,2,,3
296745,03-DEC-11,02-DEC-11,Salvador,,en,174.89.237.94,vigarus@sympatico.ca,14188958,000000121644470,3,2,,4
297240,07-DEC-11,05-DEC-11,Mike,,en,184.151.63.178,seanpoulin@sympatico.ca,14213190,000000121694371,1,1,"Admit that you made a mistake and be accountable for it.  We did NOT sign a 3 year contract for a wireless hub.  We were told it was a trial. hense the reason we did not actually cancel our internet with you. All your reps kept telling us is that we were past the buyers remorse period- Hmmm really?  Didn't even know we were conned into buying it by some guy at the mall when we got new cell phones. He told us it was a trial.  When we called you for help, you were no help at all. and because of this $15 a month charge that you are not willing to help us out with,  you are willing to lose all our business. Already we are in negotiations with another company to get better deals and service than what you have given us.    If you are unwilling to stand by your customers and value them. You won't have them. This is NOT the way to treat loyal customers who have been with you for years. We have already told everyone we know about how you trick your customers and then turn a blind eye to them when they call for help. ",1
297241,07-DEC-11,07-DEC-11,,,en,184.148.113.130,,,,4,3,,4
297242,09-DEC-11,04-DEC-11,Med Nabil,,fr,174.93.146.141,mario.touchette@sympatico.ca,14202848,000000121673201,1,1,"CROIRE AU CLIENT QUAND IL DIT QUE SONT MODEM NE FONCTIONNE PAS BIEN. ET ARRETER DE DIRE QU'IL N'A PAS DE PROBLEME AVEC LA LIGNE OU LA CONNECTION.

J'AI MEME DIT A VOTRE 2 SUPPOSER TECHNICIEN LORS DE 2 APPEL DE M'ENVOYER UN TECHNICIEN DE ROUTE A DOMICILE ET IL M'A DIT QUE SE N'ETAIT PAS POSSIBLE TENT QU'IL N'A PAS REMPLIE EN PREMIER  LE FORMULAIRE DE DIAGNOSTIC ,....JE CROIS QUE SE FORMULAIRE A ETE REMPLIE A MON 1 APPEL ....NON OU OUI....

LE PREMIER APPEL LE 4 DEC 11 M'A DIT QUE LES MODIFICATION QU'ON A FAITE SUR LE MODEM NE FONCTIONNE PAS DE RAPPELER ET IL ENVERRAIT UN NOUVEAUX MODEM . JE RAPPEL ET SAIT ENCORE DE FAIRE DES DIAGNOSTIC ET POSER VOS QUESTION PLAT...

C'EST QUOI LE PROBLEME VOUS VOUS CONTREDISER EN VOUS MEME !!!!!!!!!

J'AI PARLER AVEC 2 AGENT AVANT DE PARLER AVEC UN VRAI TECHNICIEN QUI A TROUVER LE VRAI PROBLEME DANS VOTRE CENTRAL ( QUI RESTE A VOIR SI SA VA REGLER DE QUOI  AUJOURD'HUI A 15h 9/12/11) , JE N'APPRECIE PAS DU TOUS DE ME FAIRE JOUER A LA CHAISSE MUSICALE ,DEPUIS 2002-2003 QUE J'AI CE MODEM DE BELL JE CROIS QUE SAIT TOUT A FAIT NORMALE QU'IL PEUVE ETRE DEFFECTUEUX ,JE CROIS QUE LES FRAIS DE LOCATOIN ON PAYER LE MODEM PLUS QU'UNE FOIS 

P.S. SA SERAIT PLAISSANT DE PARLER AVEC QUELQU'UN QUI COMPREND LA SITUATION ET PREND SA AU SERIEUX .... 

CONTEZ VOUS CHANCEUX QUE VOUS ETES LE SEUL A OFFRIR CE SERVICE , CAR JE VOUS LAISERAIS (IN A HEART BET)

",1
297243,09-DEC-11,04-DEC-11,Bismiya,,en,69.157.38.100,chris.williams1@sympatico.ca,14199786,000000121677492,1,1,,1
297244,09-DEC-11,25-NOV-11,Haythem,,fr,69.159.158.140,ginette.beaulieu4@sympatico.ca,14100306,000000121482038,4,5,,4
297245,09-DEC-11,26-NOV-11,Karen,,en,70.26.95.24,h.ku@sympatico.ca,14111354,000000121501025,5,4,"I wonder if the problem I was experiencing could have been resolved without having to buy an updated modem? 
I;m inexperienced so had to rely on the customer representative's advice.",4
297246,09-DEC-11,04-DEC-11,Suresh,,en,204.101.237.139,soozeequ@sympatico.ca,14204568,000000121678406,4,4,,4
297247,12-DEC-11,04-DEC-11,Nayeem,,en,67.71.85.3,thewongs@sympatico.ca,14204934,000000121673473,1,1,"It seems the person answering the calls needs to be more technically knowledgeable and aware of local conditions and problems in the area from which the call is arising.
He told us we didn't need to be home for the service visit which was incorrect. 
He told us the modem was OK but it really needed to be replaced.
We were led to believe the problem was outside and not inside.",1
297248,13-DEC-11,12-DEC-11,Edgar,,en,70.53.210.68,jarcasneets@sympatico.ca,14221614,000000121857423,5,5,Nothing,5
297249,13-DEC-11,12-DEC-11,Ricardo,,en,64.229.168.149,rruel@sympatico.ca,14227632,000000121846607,4,3,Similar comment to prior survey.,4
297250,13-DEC-11,12-DEC-11,Vijayashanti,,en,76.68.118.196,mkorazati@sympatico.ca,14225212,000000121844732,5,4,,5
297251,14-DEC-11,13-DEC-11,Dilip,,en,76.69.25.183,rlidster@bell.net,14241090,000000121867349,5,5,nothing - quite satisfied issue resolved,5
297252,14-DEC-11,13-DEC-11,Mohamed Ali,,fr,69.156.60.21,raymond1@sympatico.ca,14240808,000000121879144,5,5,"Rien de plus, tout était au delà de mes attentes",5
297253,14-DEC-11,13-DEC-11,Arun,,en,50.101.34.166,claude682@sympatico.ca,14233396,000000121863852,1,1,"I asked tha agent ARUN to advise me how to get to email online and he went into my system and did something and everytime I would click the internet explorer it would put me in my email online but my other icon for my email no longer worked,,,had a friend come in to straighten it out,,,all the agent wanted was to get into my computer and did not explain exactly what he was doing",2
297254,14-DEC-11,13-DEC-11,Stephane,,en,70.49.182.211,aligor2@sympatico.ca,14231658,000000121882015,5,5,,5
297255,14-DEC-11,13-DEC-11,Zulfiquar,,en,65.94.100.170,rick.thompson@sympatico.ca,14241032,000000121869630,5,5,,5
297256,14-DEC-11,13-DEC-11,Carolina,,en,76.68.88.241,kevinmuskoka@sympatico.ca,14237540,000000121877299,3,4,The problem was understanding the representatives accent fast and cinfusing,5
297257,14-DEC-11,13-DEC-11,John,,en,70.53.47.249,martyfruchtman@sympatico.ca,14238924,000000121880150,5,5,,4
297258,14-DEC-11,13-DEC-11,Meriem,,fr,70.48.157.216,mgalipeau6@sympatico.ca,14239180,000000121879636,5,5,Je ne vois pas comment le service pourrais être meilleur.  Merci,5
297259,14-DEC-11,13-DEC-11,Med Anouar,,fr,184.145.180.215,gaetangingras002@bell.net,14235254,000000121876480,4,5,,5
297260,14-DEC-11,13-DEC-11,Samantha,,en,67.71.0.198,scollins6@sympatico.ca,14241698,000000121869691,5,5,impossible to have been any better,5
297261,14-DEC-11,13-DEC-11,Amir,,fr,184.144.240.200,yvon.janine@sympatico.ca,14243498,000000121878771,4,1,,
297262,14-DEC-11,13-DEC-11,Wissem,,fr,70.51.202.107,rick1509@sympatico.ca,14241034,000000121866990,2,2,"Mon Internet Explorer ne fonctionnait plus, j'aurais aimé qu'il m'aide à le rétablir, au lieu de cela, je dois passer par Google Chrome pour retrouver mes messages ou par Fire Fox dont je ne comprends pas le fonctionnement.  Quand j'ouvre Google Chrome je retrouve mes messages mais je dois revenir à la page d'ouverture à chaque fois que je ferme une page.  J'aimais mieux Internet Explorer.  J'espère qu'il sera rétablit d'ici quelques jours.",4
297263,14-DEC-11,13-DEC-11,Ivan,,en,67.70.64.104,marilyning@sympatico.ca,14238766,000000121871042,3,3,I was enquiring about a credit owing since October !!  I understand I don't get this credit for another 6 - 8 weeks.  This is totally disgusting.,2
297264,14-DEC-11,13-DEC-11,Shinoj,,en,76.65.100.2,dotdes@sympatico.ca,14234452,000000121866653,5,5,,5
297748,06-DEC-11,05-DEC-11,Asma,,en,69.158.13.194,dragonfly1@sympatico.ca,14207804,000000121683632,4,4,"There is nothing more to be done as a disk was damaged.  In all I had three helps over 2 days, Simon, Revathi and Asma.  I commend their work...it helped me restore my browser and internet",5
297749,06-DEC-11,05-DEC-11,Victor Gabriel,,en,65.92.57.9,dmcknight4@sympatico.ca,14207702,000000121684098,1,1,This person would not listen ,1
297750,06-DEC-11,05-DEC-11,Ghislain,,fr,70.52.62.34,lambert-pierrette@sympatico.ca,14210293,000000121693829,4,3,,4
297751,06-DEC-11,05-DEC-11,Manel,,fr,65.92.217.192,alainbourg@bell.net,14205816,000000121684688,5,5,,5
297752,06-DEC-11,01-DEC-11,Aurea,,en,184.146.114.9,rjcamp@sympatico.ca,14174518,000000121621169,5,5,,5
297753,06-DEC-11,05-DEC-11,Carlos,,en,67.68.49.57,martonwhitby@sympatico.ca,14211048,000000121684196,5,5,"Your reps, were very courteous and helpful. Their sympathetic attitude and their speedy response to assist me in a difficult situation deserve recognition and my gratitude.
A heartfelt thanks to all of you.",5
297754,06-DEC-11,05-DEC-11,Hedi Sadek,,fr,70.49.64.47,yvebernier@sympatico.ca,14214646,000000121699016,4,5,,3
297755,06-DEC-11,05-DEC-11,Ahmed Ramy,,fr,184.145.177.150,marcel.grenier@sympatico.ca,14210886,000000121686764,4,4,,4
297756,06-DEC-11,05-DEC-11,Rifa,,fr,184.145.219.133,estellle1954@sympatico.ca,14208108,000000121683334,2,2,J'ai demandé à la personne qui était à ce poste (PC entretien) d'avoir Adobe Flash player (il était en panne).  Cette personne m'a dit qu'il ou elle voir un (INFORMATICIEN).  Il y a un an un technicien(de Bell) m'a installé Adobe flash player.  Alors j'ai moi-même trouver sur internet Adobe flash player (11) alors je ne plus de besoin.  Merci,4
297757,06-DEC-11,05-DEC-11,Sharon,,en,50.100.81.54,plumia@sympatico.ca,14212344,000000121693697,5,5,Couldn't get any better than this.,5
297758,06-DEC-11,30-NOV-11,Thomas,,en,70.49.184.79,bajackson@sympatico.ca,14152134,000000121595023,4,,"I was told I would be emailed a written confirmation of what I was verbally offered, and to which I agreed. To date I have received nothing whatsoever. This makes me very uncomfortable because I was screwed by Bell in similar circumstances some years ago. I fail to understand why you will not put your verbal offers in writing, send them to your customer for review and allow him/her to respond in writing (be it agreeing or not). This is elementary business practice.",
297759,06-DEC-11,05-DEC-11,Milo,,en,184.145.73.242,wwalkercan@sympatico.ca,14214558,000000121694529,3,2,,4
297760,06-DEC-11,03-DEC-11,Moez,,fr,184.144.189.146,jean.morency1@sympatico.ca,14193362,000000121657383,3,3,Remplacement de la boite de courant (POWER SUPPLY) du Modem pas possible sans un envoi par Purolator avec aucun service la fin de semaine. Ceci est inconcevable en 2011 surtout que Bell possède des boutiques et les magasins La Source. Plus de trois jours sans service et ceci est indispensable pour mon travail. ,3
297761,06-DEC-11,03-DEC-11,Saoussen,,fr,184.144.189.146,jean.morency1@sympatico.ca,14193364,000000121659198,1,1,Déjà insatisfait d'avoir a attendre le week end sans service l'employé lors de cet appel m'a assuré que je le recevrais le lundi étant donné l'importance pour mon travail. Pourtant je l'ai reçu uniquement mardi en fin d'après midi. Est-ce qu'on a voulu tout simplement se débarasser du client au téléphone en lui affirmant n'importe quoi? C'est vraiment l'impression que j'ai! ,
297762,06-DEC-11,05-DEC-11,Maria,,en,65.92.35.249,walter.lyle@sympatico.ca,14214434,000000121698251,5,5,english speaking clearly,4
297763,06-DEC-11,03-DEC-11,Cesar,,en,69.156.6.38,jdavis33@bell.net,14193330,000000121659668,5,4,"I am not a teckie,I had to remind of that fact,but other than that,Great!",5
297764,06-DEC-11,05-DEC-11,Diaraye,,fr,67.68.57.242,cyrpolo@sympatico.ca,14207314,000000121685130,5,5,,5
297765,06-DEC-11,04-DEC-11,Sofiene,,fr,64.228.86.41,cchabot494@bell.net,14199680,000000121682205,4,4,,5
297766,06-DEC-11,05-DEC-11,Rym,,en,65.94.11.131,bjohnson006@sympatico.ca,14206444,000000121693300,5,5,nothing,5
297767,06-DEC-11,26-NOV-11,Rocco,,en,174.92.136.166,mrutledge_5@sympatico.ca,14114060,000000121500677,3,3,Have Canadians or Americans answering the phone so I can understand them.  He said he did set it up but it did not work I had to call again to get it fixed properly.,3
297768,06-DEC-11,05-DEC-11,Melvin,,en,67.71.146.206,gmyers@sympatico.ca,14208694,000000121690173,1,1,,2
297769,06-DEC-11,05-DEC-11,Wynbert,,en,76.69.14.105,v_rose615@bell.net,14214254,000000121696305,5,5,"nothing, it was handled with greatest
courtesy.",5
297770,06-DEC-11,22-NOV-11,David,,en,69.159.46.28,jdubeau86@sympatico.ca,14062610,000000121414636,4,4,,5
297771,06-DEC-11,05-DEC-11,Joshua,,en,70.27.97.48,peter.monika.wright@sympatico.ca,14212230,000000121695332,5,4,none that I can think of,4
297772,06-DEC-11,02-DEC-11,Ravi,,en,70.30.70.146,robviv.hindle@sympatico.ca,14187072,000000121645955,3,2,"Don't understand why, as an existing customer, , there was a 48 hr delay in activating service when replacement modem was supplied.",3
297773,06-DEC-11,01-DEC-11,Carlos,,en,76.69.106.76,walt_lizhobden@sympatico.ca,14176730,000000121625547,4,4,,2
297774,06-DEC-11,03-DEC-11,Zied,,fr,70.49.54.154,lemired@sympatico.ca,14194354,000000121669286,3,4,,4
297775,06-DEC-11,05-DEC-11,Adel,,fr,184.144.216.208,serge.gagne3@sympatico.ca,14213220,000000121693685,5,5,Simplement avoir été mis au courant la première fois que j'ai changer mon internet au sujet de mon utilisation réelle. ,4
297776,06-DEC-11,05-DEC-11,Edwin,,en,70.26.100.96,robotto@bell.net,14212850,000000121685893,5,5,,5
297777,07-DEC-11,01-DEC-11,Joseph,,en,174.94.38.201,William.Lockerby@bell.net,14151152,000000121603978,2,2,still having problems with the wireless network in our house my girls want to switch to anther provider if it does not get fixed real soon,1
297778,07-DEC-11,05-DEC-11,Naveen,,en,70.50.194.126,m_fera@sympatico.ca,14210786,000000121682903,1,1,,1
297779,07-DEC-11,01-DEC-11,Manel,,fr,174.89.208.5,p.lamarre@sympatico.ca,14173404,000000121615360,5,5,,4
297780,07-DEC-11,04-DEC-11,Mohammed,,en,70.54.81.241,kimandrick@sympatico.ca,14202126,000000121681846,4,1,"I called regarding my so called ""High Speed"" Still do not have it and I have been paying for it for 2 yrs. I was told it would be up-graded in approx. 4 business days.  I hope it comes soon or is it like my high speed........slow or not at all ? My internet fee has almost doubled. (I signed-up 2 yrs ago.)
How much more will I be paying for this up-grade speed? (if I get it) I get bombarded by offers from your competion. Is there a better deal out there ?     You wanted to know.",2
297781,07-DEC-11,05-DEC-11,Monica,,en,174.89.67.228,billrattray@sympatico.ca,14206422,000000121687671,5,5,,5
297782,07-DEC-11,05-DEC-11,Prince,,fr,70.48.95.189,francinebedard8@sympatico.ca,14208332,000000121684200,4,4,,5
297783,05-DEC-11,12-OCT-11,Cindy,,en,174.93.55.12,natalie_kean@sympatico.ca,13598856,000000120493208,4,4,,4
297784,08-DEC-11,01-DEC-11,Haykel,,fr,174.89.164.250,mousse.bernier@sympatico.ca,14172930,000000121627849,4,4,non,4
298234,05-DEC-11,28-NOV-11,Jamila,,fr,70.55.205.52,blanchemimi@sympatico.ca,14125410,000000121532059,1,1,au moins que cela fonctionne comme c'était supposer,1
298235,05-DEC-11,04-DEC-11,Elvis Francisco,,en,65.94.102.222,paul.longo@sympatico.ca,14203668,000000121680185,3,1,"when I was transferred from level 1 support to level 2, the originator did not transfer the call correctly and all 3 of us were  disconnected. I still have problems with the service as nothing was fixed.",2
298236,13-DEC-11,12-DEC-11,Carlos,,en,70.52.84.19,joanesar@sympatico.ca,14222102,000000121839652,5,4,"When I connected my Wifi, I should have been warned that the password, p-a-s-s-w-o-r-d- was not a good choice, even dangerous.",4
298237,13-DEC-11,12-DEC-11,Catherine,,en,65.93.104.210,KATHY48@sympatico.ca,14214934,000000121851632,5,5,"nothing, she was very efficient, tried several different things until she got the problem resolved

also, her English was very good so it was easy to understand her, not always the case ",4
298238,13-DEC-11,12-DEC-11,Munyaradzi,,en,66.207.206.250,tavia.tavia@sympatico.ca,14229084,000000121838811,2,3,,2
298239,13-DEC-11,12-DEC-11,Sharon,,en,66.207.206.250,tavia.tavia@sympatico.ca,14229082,000000121839802,3,3,,2
298240,13-DEC-11,12-DEC-11,Vidya,,en,65.95.211.114,davidtaylor235@sympatico.ca,14218440,000000121841200,5,5,nothing ... it solved my request.,5
298241,13-DEC-11,12-DEC-11,Allan,,en,70.55.12.61,freddarling@bell.net,14219896,000000121848520,5,5,not a thing,5
298242,13-DEC-11,12-DEC-11,Gregorio,,en,70.50.177.177,lerascanindo@sympatico.ca,14223452,000000121839979,4,4,,4
298243,13-DEC-11,12-DEC-11,Chae,,en,174.89.68.39,colin.thorne@sympatico.ca,14217888,000000121836274,4,4,"Because I have been a loyal customer for so long, I wish that the one time modem fee of $49.95 could have been waived since I have been paying for 20 GB while only using 4 to 6 GB for so long.",3
298244,13-DEC-11,12-DEC-11,Nischal,,en,70.26.37.198,leach_9@sympatico.ca,14223374,000000121841697,5,5,Nothing,5
298245,13-DEC-11,12-DEC-11,Bobbie-Jo,,en,74.12.43.248,darleneandnelson@sympatico.ca,14218358,000000121838184,5,4,"Not  been  on  hold  for  as  long!
",4
298246,13-DEC-11,12-DEC-11,David,,en,50.100.149.70,samuel.z@bell.net,14227842,000000121839481,4,4,Be honest to your customer's,4
298247,13-DEC-11,12-DEC-11,Zied,,fr,70.53.215.244,m.marcoux@sympatico.ca,14224038,000000121847052,5,5,"Très bien été même s,il venait de Tunis",5
298248,13-DEC-11,12-DEC-11,P Senthil,,en,205.150.123.10,bruce.atkins@sympatico.ca,14216906,000000121853551,5,4,"I was satisfied
",5
298249,13-DEC-11,12-DEC-11,Cesar,,fr,184.147.252.87,alain_normand@sympatico.ca,14215424,000000121854251,,,"Je n'ai jamais eu de conversation téléphonique avec un de vos agent.
Je N'ai ni appeler ni reçu de téléphone de
Bell.",3
298250,13-DEC-11,12-DEC-11,Luis,,en,64.231.180.92,johnvant@sympatico.ca,14222286,000000121857183,5,5,nothing at all,5
298251,13-DEC-11,12-DEC-11,Abderrahmen,,fr,67.68.132.172,therrien_plamondon@sympatico.ca,14229220,000000121858054,4,5,,5
298252,13-DEC-11,12-DEC-11,Gustavo,,en,174.91.122.71,lisavan@sympatico.ca,14223604,000000121857760,2,1,,1
298253,13-DEC-11,12-DEC-11,Chuck,,en,174.91.122.71,lisavan@sympatico.ca,14223606,000000121857593,2,1,,1
298254,13-DEC-11,12-DEC-11,Gustavo,,en,174.91.122.71,lisavan@sympatico.ca,14223608,000000121857765,3,2,,1
298255,13-DEC-11,12-DEC-11,Dilip,,en,70.27.73.134,asteighner@sympatico.ca,14216022,000000121849471,5,5,Give a way to get your original Tech back if you need to speak to them again about the same issue or have additional questions instead of starting over again with someone else.,5
298256,13-DEC-11,13-DEC-11,Sandra,,en,74.12.216.122,Tejd@bell.net,14215094,000000121858539,4,4,,4
298257,13-DEC-11,12-DEC-11,Nora,,en,70.27.176.16,dibest@sympatico.ca,14218758,000000121842380,5,4,All went well.,5
298258,13-DEC-11,12-DEC-11,Mariem,,fr,70.48.93.54,sylvieluc922@sympatico.ca,14228964,000000121838683,4,5,,5
298259,13-DEC-11,12-DEC-11,Tarek,,fr,65.94.176.120,b.forgues@bell.net,14216126,000000121844619,1,1,"problemes,,pas capable décrire ou recevoir de couriels,apres maintes fois avec un tecnitien,rien ne marche,,,internet tres lent bloque ,pas fort,,,",1
298260,13-DEC-11,12-DEC-11,Martina,,en,70.51.91.94,gbossy@sympatico.ca,14220120,000000121855538,3,4,The bell worker solved the first problem easily.  but then we had to do a test email and there was a problem... I made a suggestion that the bell worker I was talking to should listen to my idea and she said no no that's not the problem! and 20 minutes later she did what I originally suggested and it worked. A LOT of time was wasted. what should have been a 5-10 minute job.. maybe even less then that! turned into almost 30 minutes.,4
298261,13-DEC-11,12-DEC-11,Sushil,,en,174.92.15.42,gbankmann@sympatico.ca,14220096,000000121837354,4,5,explain the solving part slower,4
298262,13-DEC-11,12-DEC-11,P Senthil,,en,67.71.137.160,clinch6@sympatico.ca,14217782,000000121840384,5,5,Problems were all solved.  Cna't think of anything I would suggest be done differently.  Thanks,4
298263,13-DEC-11,12-DEC-11,Robert,,en,76.66.160.15,a1mobilemachining@bell.net,14215156,000000121840061,4,4,Could have offered me a bigger credit for my lack of services.  Slow internet speeds for over a year since at least march of 2010.,2
298264,13-DEC-11,12-DEC-11,Charles,,en,70.55.132.226,geoffreyp@sympatico.ca,14220172,000000121848105,5,5,the person who origionally sold me the tv package who changed my grandfathered plan should have advised me what i was giving up so i wouldnt have had to call back. ,4
298265,13-DEC-11,12-DEC-11,Med Nabil,,fr,74.12.231.51,michel.latulippe045@sympatico.ca,14224998,000000121845857,5,5,,5
298266,13-DEC-11,12-DEC-11,Khouloud,,fr,174.93.235.19,cadeau@bell.net,14217094,000000121835565,5,5,"j'ai reçu un très bon service,merci, pour l'instant rien de plus.
",5
298267,13-DEC-11,12-DEC-11,Henry,,en,70.29.248.170,mianm@sympatico.ca,14224936,000000121842526,4,4,"""The technical assistant, ""Henry"" went through a series of checks with me. In the end he asked me to reset the modem. I believe that check solved the problem and the internet was reconnected. Modem resetting should have been the first item to check. 

The internet service is slow even though I am paying for high speed service. The service needs improvement.

Munir Mian ",5
298268,13-DEC-11,12-DEC-11,Skander,,fr,70.24.234.245,farissi@sympatico.ca,14219584,000000121854381,5,5,"Rien de plus
Merci",4
298269,13-DEC-11,12-DEC-11,Gilberto Jose,,en,64.231.114.207,walbyczynski@sympatico.ca,14229809,000000121858195,5,5,,5
298270,13-DEC-11,12-DEC-11,Amine,,fr,174.91.204.118,j-fprevost@sympatico.ca,14221346,000000121852531,5,5,,5
298271,13-DEC-11,12-DEC-11,Karla,,en,69.158.170.155,cosmat@sympatico.ca,14217942,000000121846560,4,4,,4
298272,13-DEC-11,12-DEC-11,Nayeem,,en,184.146.81.83,dbushey@bell.net,14218488,000000121843164,5,5,It was all good.,4
298273,06-DEC-11,27-NOV-11,John,,en,76.69.7.231,rmccarthy2@sympatico.ca,14122452,000000121522814,3,3,I feel i shouldn't have to pay for the internet service for the time it wasn't available to me.,3
298274,06-DEC-11,11-NOV-11,Nadyn,,en,76.69.69.244,ian.bowles@sympatico.ca,13944482,000000121169300,5,5, no waiting for a service rep,5
296746,03-DEC-11,02-DEC-11,Oliver,,en,65.95.111.108,melchers@sympatico.ca,14184920,000000121638125,4,4,,4
296747,03-DEC-11,02-DEC-11,Khalil,,fr,174.93.231.232,noellagagniere@sympatico.ca,14185708,000000121630870,5,5,RIEN,5
296748,03-DEC-11,02-DEC-11,John,,en,174.95.56.39,ireneed@sympatico.ca,14182158,000000121637953,5,5,,5
296749,03-DEC-11,01-DEC-11,Revathi,,en,74.12.2.180,vsutherland@sympatico.ca,14176691,000000121627963,1,1,Other than solving my problem dont know what else you could do.,2
296750,03-DEC-11,26-NOV-11,Dawood,,en,174.95.252.6,johnco@sympatico.ca,14112214,000000121503300,5,5,,5
296751,03-DEC-11,02-DEC-11,Hency,,en,76.65.34.199,trevesz@sympatico.ca,14188722,000000121630792,5,4,,5
296752,03-DEC-11,02-DEC-11,Caroline,,en,74.14.140.231,b.reda@sympatico.ca,14178244,000000121640647,4,4,,5
296753,03-DEC-11,02-DEC-11,Pavan,,en,70.29.153.34,michael.stirrup@sympatico.ca,14185032,000000121638530,5,5,,5
296754,04-DEC-11,02-DEC-11,Chuck,,en,174.91.126.21,krystal_r@sympatico.ca,14183550,000000121653475,5,5,Please thank and commend Arnold agent 411438 his time and patiece allowed a repair of why I had not been recieving any internet outlook service my last email received prior to this was July 10 2011 There were 1047 emails that I had not received since this time When I initially inquired about this I was told that the problem was with windows although he fixed it and told me that ir was a corrupt dbx in box outbox folder I have been paying for this service since I had not had resolve I should not have paid for it until the resolve was made. It was only when you turned off the service due to delinquent payment that you were able to remedy the situation How ironic why was it that it took this to fix it. When I asked for the repair at time of change modem I had outlook express but did not have email Upon the change I had email but no outlook Should I not be compensated for a service that I did not have rather than being disabled for non payment. As well there is no reason that an individual should have a second line or a cell phone to actuate changes or repairs I have the service to provide just that. I do NOT opt to have a CELL phone nor should I have another line to make change or actuate payments or repairs it is the RESPONSIBILITY OF THE SERVICE PROVIDER TO PROVIDE THE SERVICE like the way BELL CANADA used to BE ****PLEASE INVESTIGATE**** Andrew A> RIMKUS 416 604 9289,3
296755,04-DEC-11,03-DEC-11,Nawel,,fr,70.26.220.53,marie-line.gauthier@sympatico.ca,14194898,000000121658862,2,3,"Quand il y a une demande de changement dans nos forfaits appliqué immédiatement les bon paramètres des nouveaux forfaits pour que l'on n'est pas besoin de rappeller 2 à 3 fois le service à la clientèle avant d'avoir le résultat que l'on devrait avoir dès le début. Comme quand on change de vitesse internet, que cette vitesse soit déjà la bonne au départ du forfait.",2
296756,04-DEC-11,03-DEC-11,Padala,,en,70.53.46.232,jblan@sympatico.ca,14193300,000000121654860,5,5,,5
296757,04-DEC-11,03-DEC-11,Jhon,,en,74.14.44.5,acpheim@sympatico.ca,14189720,000000121657301,5,4,,5
296758,04-DEC-11,03-DEC-11,Ayoub,,fr,74.198.164.197,marioveilleux@bell.net,14194952,000000121664605,5,5,Excellent,5
296759,04-DEC-11,03-DEC-11,Ravi,,en,174.89.66.191,bomar.mitch@sympatico.ca,14190506,000000121659191,5,4,not to have told me my computer was odsolete,5
296760,04-DEC-11,03-DEC-11,Manel,,fr,184.145.214.148,m-salvetat@sympatico.ca,14194702,000000121656606,5,5,"Je tiens a vous faire part du fait que manel a été super patient et d'une compétence admirable, non seulement il a traité mon problème mais en a éliminé d'autres, un grand merci a cette personne vraiment chapeau",5
296761,04-DEC-11,03-DEC-11,Sofien,,fr,174.89.234.69,cfproulx@sympatico.ca,14190890,000000121668958,5,5,,5
296762,04-DEC-11,03-DEC-11,Sajid,,en,184.144.110.165,karenho@sympatico.ca,14193960,000000121670188,4,4,I was not able to get through the phone - it's always busy until I used my cell phone. It costs me 50 cents a minute as I am a pay-a-call customer. Could the phone service at you end be better looked after?,4
296763,04-DEC-11,03-DEC-11,Emely,,en,69.158.82.91,gbogue0109@sympatico.ca,14192412,000000121655789,5,5,hire more reps like the one I dealt with,5
296764,04-DEC-11,03-DEC-11,Jeannette,,en,71.98.189.234,iblackstone@sympatico.ca,14193018,000000121668599,5,5,Raise the volume on the Bell phone line,4
296765,04-DEC-11,03-DEC-11,Rym,,fr,76.67.181.163,j.c.champagne@sympatico.ca,14193102,000000121658565,4,5,,5
296766,04-DEC-11,03-DEC-11,Bismiya,,en,70.29.168.229,mattsfeir@sympatico.ca,14195076,000000121664405,4,4,all good,5
296767,04-DEC-11,03-DEC-11,Chad,,en,76.67.64.185,a1mobilemachining@bell.net,14189658,000000121657562,5,5,,4
296768,04-DEC-11,03-DEC-11,Helenpearl,,en,184.146.169.73,vanword@sympatico.ca,14198136,000000121658575,1,1,The CSRtells me I have a basic data plan. I called the billing deprtment on Friday and they rell me I have the highest data possible. So I'm basically paying for something I'm not receiving. The Internet has already gone down twice today. I'm moving to Rogers!,1
296769,04-DEC-11,03-DEC-11,Kalthoum,,fr,70.30.205.31,ginette-tardif@sympatico.ca,14192538,000000121657628,4,,"ma demande a été résolu à demi.J'ai reçu une lettre m'informant que j'aurais une augmentation de 2$ en janvier. Selon moi lorsqu'on a un forfait d'un an, ce montant est supposé d'être fixe pendant toute cette période.À ce moment-là,à quoi sert mon forfait si durant l'année ce montant change ce n'est plus ce qui avait été conclu.La réponse qu'on m'a donnée ne m'a pas satisfaite. Ce que j'ai apporté comme argument, Kalthoum m'a dit que c'était logique mais qu'elle n'avait pas le contrôle de cette augmentation je la comprends mais je ne comprends plus qu'au début de notre conversation. Je suis donc insatisfaite.Je reste encore avec l'idée que lorsqu'on a un forfait ce montant devrait être fixe jusqu'à la fin du forfait sinon à quoi ça sert.Espérant que vous tiendrez compte de mon questionnement avant d'avoir une meilleure explication qui me satisfera",
296770,04-DEC-11,02-DEC-11,Orlando,,en,70.53.1.16,rrhogue@bell.net,14187230,000000121634629,4,5,Not having to call multiple numbers to resolve my issue.,4
296771,04-DEC-11,03-DEC-11,Veerapuram,,en,184.145.54.67,weger4@sympatico.ca,14198282,000000121662952,5,5,,5
296772,04-DEC-11,03-DEC-11,Jack,,en,174.93.40.123,rsaberton@sympatico.ca,14196848,000000121669457,5,5,Nothing - was excellent,5
296773,04-DEC-11,02-DEC-11,Haythem,,fr,67.70.50.82,gabypellerin@sympatico.ca,14181160,000000121629753,4,4,,5
297265,05-DEC-11,04-DEC-11,John,,en,64.231.0.223,linda.rolff-petersen@sympatico.ca,14202422,000000121678949,4,4,"It was my second call for the same problem.  The first girl told me to move the receiver and my phone at least 15 feet.  They are on the same jack.  When that didn't work, I called again & got John.  He asked if he could RC; I said, ""yes."". He proceeded to go thru many checks until he found the problem.  And then he checked again just to make sure it was still working before we need the call.  My suggestion is to hire more like John & less, ""oh, just move the equipment"" people.  Thanks for a great job, John.",3
297266,05-DEC-11,01-DEC-11,Ahmed Ramy,,fr,70.55.162.49,fafnor@sympatico.ca,14167904,000000121610713,5,5,Ne pas égarer les documents que je vous avais postés antérieurement,4
297267,05-DEC-11,04-DEC-11,Jamila,,fr,65.92.28.17,jean.caro@sympatico.ca,14201628,000000121675438,1,2,"Représentant ne connaissait à peu près pas de quoi je lui parlait.
",
297268,05-DEC-11,01-DEC-11,Krishnan,,en,174.95.168.45,alanwilson@sympatico.ca,14164570,000000121612700,4,4,"I had to deal with two successive representatives on the same call, going over all the same ground with the second one. It took over one hour but the problem was resolved.",4
297269,05-DEC-11,01-DEC-11,Med Nabil,,fr,70.52.9.59,guntao@bell.net,14168756,000000121607980,4,1,"Ce n est pas la première fois que j ai une interruption de service. j ai suivis à la lettre les instructions des 2 techniciens (niveau 1 et 2) j ai perdu plus d une heure sur le téléphone. Ils ont décidé de m'envoyé un modem reconditionné. Mais peut être 1 ou 2 heures plus tard le service est revenus.... Je déteste perdre mon temps pour ce genre de chose.Les techniciens ont fait ce qu ils ont pu a distance.Pour eux le service n était pas coupé.Pourtant ce n est pas la première fois que j expérimente ce problème : coupe de service,mais reviens plus tard. Malgré mon exaspération j ai pris la peine d appeler pour demander 5 jours de  crédit, on m a gentiment demande d appeler une fois le modem reçu pour demander le crédit pour le nombre de jours exact de perdu.J ai reçu le modem le lendemain. Pensez vous que j ai envie de perdre encore du temps au téléphone pour un crédit de 2$ ????? je suspecte que votre réseau fait défaut  a l'occasion et que le tech ne peut pas le voir. Donc je dois faire avec les interruptions parce que la connexion reviendras plus tard, pis me plaindre ne fait que me faire perdre du temps.",3
297270,05-DEC-11,29-NOV-11,Juan,,en,67.71.146.197,alfonsozupo@sympatico.ca,14137686,000000121577114,2,1,After spending many hours on the phone I was not able to resolve my problem.,2
297271,05-DEC-11,04-DEC-11,Malek,,fr,69.157.154.182,tourang19@bell.net,14205030,000000121672276,3,4,Mon problème était que mes courriels étaient envoyé en quantité industrielle à mes correspondants quand j'avais un fichier attaché. Parfois jusqu'à 60 fois. J'ai dû insister pour qu'elle s'adresse à quelqu'un de plus expérimenté pour que le problème soit résolu.  ,3
297272,05-DEC-11,04-DEC-11,James,,en,174.95.58.90,jwvandeloo@sympatico.ca,14201958,000000121674887,2,3,"English was not a first language
Spelled my name incorrectly
Sent information to incorrect email address
Hours on the phone
Transferred to too many people
Couldn't tell me the final total of my bundled package of 4items",2
297273,05-DEC-11,30-NOV-11,Houcem,,fr,65.92.38.170,lu.jo@bell.net,14158408,000000121585245,3,3,être servi par un conseiller de Montréal et non en Tunisie,4
297274,05-DEC-11,04-DEC-11,Heithem,,fr,67.68.183.82,paul7@sympatico.ca,14203670,000000121677303,2,5,Rien de plus ce fut parfait merci,5
297275,05-DEC-11,04-DEC-11,Deepak,,en,76.69.8.34,mcharper@sympatico.ca,14203006,000000121678960,5,4,everything was good.,4
297276,05-DEC-11,30-NOV-11,Linda,,en,74.15.0.189,jdanfish@sympatico.ca,14156580,000000121601984,5,3,Nothing really - we needed a real live person to come here and check things out,5
297277,05-DEC-11,04-DEC-11,Haricharan,,en,70.31.48.200,andrewcarswell@sympatico.ca,14199010,000000121679686,4,4,"Some phraseology was hard to understand.
Perhaps my hearing (I am 85) Here was the problem. This computer works fine on internet. A son bought my wife an IPad2. He called Bell Nov 26 and a technician took over the computer to establish an internet connection. After 2 hours of working on it they established that the Modem was at fault and ordered a new one for me. Nothing happened until I called again this last time. Turned out that the postal code was wrong and my modem never got here. Called again, and got another technician, who took over the computer again and after 2 hours of double checking, declared the modem faulty. He did a good job! Howeveer, I am still waiting for the new modem so I can set up the local network for my wife's IPhone. So, the service was good, if unnecessary, and hopefully, I will iventually get connected. Thank you for giving me this opportunity to speak my mind. I was actually considering going over to Rogers. They apparently give very good service too.
Andrew Carswell",2
297278,05-DEC-11,04-DEC-11,Gopinath,,en,69.156.158.5,galiaa@sympatico.ca,14200860,000000121670980,1,1,,2
297279,05-DEC-11,18-NOV-11,Kyle,,en,70.54.39.3,koto@sympatico.ca,14020598,000000121339802,5,5,,5
297280,05-DEC-11,03-DEC-11,Hency,,en,70.50.99.29,debbie.longland@sympatico.ca,14191472,000000121660269,5,5,"I believe the lady I spoke with, her name was Nana-#6049835. She was very helpful and I would like to Thank her again for the efficient and professional manner in which she dealt with my concerns, therefore in this instance there would be no improvement to be made. Thanks again Nana",5
297281,05-DEC-11,04-DEC-11,Fatma Sawcen,,fr,70.55.183.4,ericetvicky@sympatico.ca,14200604,000000121677724,4,5,,5
297282,06-DEC-11,05-DEC-11,Nischal,,en,70.26.149.251,edmondsk@sympatico.ca,14207978,000000121682965,5,4,,4
297283,06-DEC-11,05-DEC-11,Shirin,,en,65.93.153.77,tarah.s@sympatico.ca,14213860,000000121684426,5,5,All was great. My big issue is unrelated - when are we getting Bell Fiber Optic in our neighborhood??,5
297284,06-DEC-11,05-DEC-11,Haricharan,,en,70.49.179.34,mansonja@sympatico.ca,14210866,000000121688914,4,5,,5
297285,06-DEC-11,28-NOV-11,Robert,,en,70.53.122.61,themians@sympatico.ca,14136092,000000121549344,5,4,It's fine the way it is,5
297286,06-DEC-11,05-DEC-11,Manel,,fr,174.92.220.79,marco.claire@sympatico.ca,14210904,000000121694741,4,4,,4
297287,06-DEC-11,05-DEC-11,Karla,,en,69.156.82.230,rpbonner@sympatico.ca,14212944,000000121692326,5,5,Nothing,5
297288,06-DEC-11,05-DEC-11,Melinda,,en,70.31.24.114,williamjb@sympatico.ca,14214504,000000121684247,4,5,"Overall, quite satisfied, thanks....",5
297289,06-DEC-11,05-DEC-11,Pamela,,en,70.50.97.239,ben.boivin@bell.net,14206316,000000121689888,5,4,Nothing more required.,5
297290,05-DEC-11,01-DEC-11,Mehdi,,fr,70.26.203.238,pierrevenne@sympatico.ca,14173874,000000121627093,5,5,,5
297291,05-DEC-11,03-DEC-11,Vijay,,en,174.89.109.154,3farrells@sympatico.ca,14189446,000000121666798,1,2,,2
297292,05-DEC-11,16-NOV-11,Kevin,,en,174.93.82.60,laiwong1@sympatico.ca,13995148,000000121289959,4,4,,5
297785,08-DEC-11,04-DEC-11,Partha,,en,67.70.46.42,leoakes001@sympatico.ca,14202358,000000121680627,3,3,"I had to call again x 2 - meaning I spoke with 3 different technicians and in the end I had to take the computer out to someone else who immediately told me it had more than one virus - it cost me over $155.00 to have it repaired.
",3
297786,08-DEC-11,20-NOV-11,Salvador,,en,70.49.21.189,demackey@sympatico.ca,14038008,000000121365795,1,1,Service people should know how to fix online issues,1
297787,08-DEC-11,05-DEC-11,Imran,,en,74.12.96.141,dorothysolujan1@sympatico.ca,14207756,000000121683823,1,1,do your job,1
297788,08-DEC-11,01-DEC-11,Ashley,,en,76.68.127.163,eliascharbine@sympatico.ca,14167708,000000121615239,3,3,"As a very loyal customer I would  expect a better options, going back from unlimited
access to limited,  knowing that lots of other companies offering better rates. !!!",3
297789,08-DEC-11,02-DEC-11,Tony,,en,76.68.5.79,gwenwill@bell.net,14181670,000000121639389,4,4,"A problem that is irritating me is that I cannot forward more than 10 attachments and now I cannot delete the extra ones. At first I could do so but not now.
",3
297790,09-DEC-11,25-NOV-11,Gregorio,,en,65.94.103.192,kstefurak@sympatico.ca,14102508,000000121481956,5,4,,4
297791,09-DEC-11,05-DEC-11,Denis,,en,67.68.205.76,kcoosenbrug@sympatico.ca,14210038,000000121684134,5,5,"I can't think of anything that would have improved the experience.  Your rep. was courteous, efficient, and fixed the problem.  Thanks.",5
297792,09-DEC-11,03-DEC-11,Stanley,,en,69.157.57.237,george.munroe@sympatico.ca,14192448,000000121658349,4,4,,5
297793,09-DEC-11,01-DEC-11,Vikram,,en,64.231.2.82,beverleymay@bell.net,14165374,000000121615178,4,4,"DO NOT put my phone bill on the computor.  I need hard copy.
I do not or ever plan on paying or purchasing anything over the computor.
I need to talk to someone  to fix any problems that may come up on the computer.
I have recently talked to a service rep. I have no idea from where. His English was good but the reception was very poor, I could barely hear what he was saying. Had to have him repeat several times.
over all over the 40 plus year's I have been with bell I have been saticfied with the service.
Thank You 
Beverley",4
297794,09-DEC-11,01-DEC-11,Rachel,,en,65.95.94.58,jcoppinger@sympatico.ca,14169678,000000121615469,5,5,,4
297795,09-DEC-11,30-NOV-11,Manish,,en,24.82.168.176,yusuffgafur@sympatico.ca,14163900,000000121596006,4,4,Email confirmation of what was going to be done,4
297796,09-DEC-11,04-DEC-11,Aroua,,fr,206.162.143.252,expresso@sympatico.ca,14200644,000000121673519,2,1,"Le branchement de mon ordinateur ne fonctionne que la moitié du temps?  je n'ai pas eu le temps de vous appeler cette semaine..  Je serai à la maison ce soir, entre 18h et 19h et demain matin, avant 10h.",
297797,09-DEC-11,04-DEC-11,Rodolfo,,en,174.91.7.218,frank.oliver099@sympatico.ca,14200804,000000121678957,3,2,"I had a problem with a repeating e-mail. Unfortunately your CSR was not able to stop the e-mail. I believe it was a problem between the sender and hotmail. I ended up having to delete over 1000 e-mails. Your CSR was as helpful as he could, but I still had the problem.",4
297798,12-DEC-11,01-DEC-11,Mike,,en,74.198.9.157,richardfox@sympatico.ca,14174450,000000121614400,2,1,solve your problem without taking up undue amounts of my time.,1
297799,12-DEC-11,03-DEC-11,Harathi,,en,70.26.63.218,glenn.dawe@sympatico.ca,14192578,000000121667511,4,5,resolve the issue at first level. I had to go through 3 levels (first level twice after being put on hold and then disconnected) having to answer all the same questions multiple times,4
297800,13-DEC-11,03-DEC-11,Julio,,en,174.89.197.209,jedworthy@sympatico.ca,14193404,000000121656573,2,1,I waited until Wednesday for a reply and no one returned my problem call.,3
297801,13-DEC-11,12-DEC-11,Allan,,en,70.27.6.245,douglas1@sympatico.ca,14218940,000000121843181,4,4,,3
297802,13-DEC-11,12-DEC-11,Andrea,,en,70.31.40.87,d.weltz@sympatico.ca,14218156,000000121846469,3,3,"First of all, tell the customer when they first sign up for High speed Internet that based on their distance from the servier, the age and type of their phone lines they will not be able to get the maximum speed advertised.
Second, create a sliding scale price for internet based on the distance from the server. At a glance, Bell knows what the optimum speed the customer will get so why would a customer want to pay for 7 mg download speed when they are so far from the server they can only get 4mg.",3
297803,13-DEC-11,12-DEC-11,Bob,,en,70.50.183.115,marby@sympatico.ca,14224262,000000121835321,1,1,"my problem was not resolved.
I found a number for rogers on the computer and that person answered my question.",
297804,13-DEC-11,12-DEC-11,Anis,,fr,199.202.104.185,jean.lecomte@sympatico.ca,14221762,000000121855768,4,2,"Le technicien était très aimable et compétent. Attention cependant: les techniciens prennent pour acquis que nous utilisons des ordis PC alors que notre famille utilise des Mac. Plusieurs fois j'ai du le rappeler au technicien .
Le problème de notre modem semble dû à un bris physique. Nous recevrons ce nouveau modem à la fin de la semaine. En espérant que le problème de connexion sera ainsi résolu.
",4
297805,13-DEC-11,12-DEC-11,Katherine,,en,76.65.28.73,raeellen@sympatico.ca,14226906,000000121848346,4,5,,4
297806,13-DEC-11,12-DEC-11,Johanna,,en,70.51.227.106,1010@sympatico.ca,14214724,000000121835835,4,4,Not put my internet on a contract. I have been with Bell for 30 years.,4
297807,13-DEC-11,12-DEC-11,Leni,,en,76.70.72.126,lori.eusebi@bell.net,14223750,000000121852043,5,5,"nothing. i had excellent service.
",5
297808,13-DEC-11,12-DEC-11,Adnene,,fr,65.95.34.207,micleduc@sympatico.ca,14225072,000000121856569,5,5,rien,5
297809,13-DEC-11,12-DEC-11,Selim,,fr,207.134.141.114,j.sarrazin@sympatico.ca,14221380,000000121855610,1,1,couper la ligne!,2
297810,13-DEC-11,12-DEC-11,Sumithra,,en,208.97.105.122,marionhalmos@sympatico.ca,14224450,000000121845455,1,1,We were told we would get a call at 7pm to fix the problem. I rearranged my schedule to do that. The call never came. Performance on the first call was okay but the lack of call-back erradicates the good call. ,3
297811,13-DEC-11,12-DEC-11,Fourat,,fr,184.144.150.57,alavoie44@sympatico.ca,14215445,000000121842181,5,4,,4
297812,13-DEC-11,12-DEC-11,Sinu,,en,74.15.82.167,sbrouwer@bell.net,14227978,000000121851126,5,5,,5
297813,13-DEC-11,12-DEC-11,Zohra,,fr,70.51.8.229,loryda@bell.net,14223766,000000121839873,4,4,,4
297814,13-DEC-11,12-DEC-11,Ajay,,en,70.49.161.177,alanroberts@sympatico.ca,14215440,000000121834418,5,5,Answered my call quicker.,5
297815,13-DEC-11,12-DEC-11,Dheeraj,,en,174.88.82.160,l.e.szijarto@sympatico.ca,14223150,000000121847841,5,5,can't think of anything,5
297816,13-DEC-11,12-DEC-11,Sylvie,,fr,184.145.151.242,evelynof@sympatico.ca,14219470,000000121844128,5,4,  Tout est parfait,5
297817,05-DEC-11,02-DEC-11,Zohra,,fr,24.202.122.124,premont.bruno035@sympatico.ca,14186445,000000121632777,4,4,,4
298275,06-DEC-11,30-NOV-11,Eka,,en,70.30.0.87,jeanie7@bell.net,14156638,000000121598620,5,4,PLEASE MAKE MY BILL CONSISTENT EVERY BILL IS DIFFERENT. FOR THE SAME SERVICE. THANK YOU.,2
298276,06-DEC-11,05-DEC-11,Alisia,,en,74.15.21.214,shannonkhan@sympatico.ca,14213272,000000121700077,3,3,"1) if it had gone faster - I was simply calling in to get a credit applied which should have been well documented as to why I as asking for the credit (since Bell can't seem to apply a credit until my bill is printed) but the rep seemed to need to review and make sure she understood the note about the credit, which all took too much time.  Bell needs to have a way to either apply a credit at the time that Bell agrees to/understands the need for the credit, or to make it apply automatically (or at least a simpler process) once my bill is printed.
2) It's always like getting through to Fort Knox (or the CDN mint) when you call Bell - why does Bell need so much information to verify my account?  And why, when the automated system recognizes that I'm calling from my home phone, does the rep not seem to know that I'm calling from my home phone?",3
298277,08-DEC-11,05-DEC-11,Jay,,en,67.70.0.21,danuvia@sympatico.ca,14207394,000000121699244,3,3,"...could not understand language, too fast, + not good understanding + uncomprehensible, but he slowed down when I asked him - thank you.
Problem was solved eventually.  THANKS.",3
298278,10-DEC-11,09-NOV-11,Ryadh,,fr,74.15.213.251,carole.andre01@sympatico.ca,13919686,000000121140178,5,5,,5
298279,10-DEC-11,03-DEC-11,Marvin,,en,69.158.36.2,djbowman@bell.net,14191674,000000121667857,4,4,,4
298280,10-DEC-11,30-NOV-11,Jessica,,en,76.68.116.54,sjowett1@sympatico.ca,14162284,000000121597980,4,4,This is the 4th time in a year my email has been locked out. If you can find the problem I would like that. I need access to email on a daily basis.,4
298281,10-DEC-11,01-DEC-11,Sofien,,fr,70.30.190.125,cloutier.richard@sympatico.ca,14166416,000000121627013,5,5,,5
298282,10-DEC-11,02-DEC-11,Bry,,en,65.95.211.131,hhroth@sympatico.ca,14181884,000000121635568,2,1,"The technician did not show up on the set date.
",
298283,10-DEC-11,04-DEC-11,Rahma,,fr,184.146.244.204,heleneetjocelyn@sympatico.ca,14201232,000000121671092,2,2,envoyé la bonne piece manquante plus rapidement..,2
298284,10-DEC-11,04-DEC-11,Vijay,,en,69.157.22.153,brian.hum@sympatico.ca,14199480,000000121681200,1,1,The technical support should have a better understanding of my needs.,2
298285,11-DEC-11,04-DEC-11,Bob,,en,65.93.198.113,gcs2@sympatico.ca,14200884,000000121679384,5,5,"My experience was great and i had no concerns about the quality of service, great job to all concerned.",5
298286,11-DEC-11,22-NOV-11,Anne,,en,64.231.169.83,paul.fishlock@sympatico.ca,14066808,000000121418934,3,2,"better training and keep employees in Canada. Even better, direct calls to a local rep from where customer is calling. ",3
298287,11-DEC-11,03-DEC-11,Cathrine,,en,70.49.191.138,loucera@sympatico.ca,14194578,000000121669867,1,1,"Fixed my problem, like you said you did.",1
298288,11-DEC-11,25-NOV-11,Ahmed,,fr,70.30.188.94,yves603@sympatico.ca,14108041,000000121474749,4,5,J'ai obtenu toutes les informations dont j'avais besoin,5
298289,11-DEC-11,21-NOV-11,Chelsey,,en,74.14.148.29,a__s@sympatico.ca,14043882,000000121381672,1,1,"i've being trying to correct my bell bill with you people since jan 2011 and to-date my bill is not correct.  i am waiting to see the december bill which i have not yet received to see what other errors are on it. you have terrible customer service and the funny thing is, ""no one listens to the customer""!!! all the csr does is nod their heads provide a code and say, 'sorry for the inconvenience'  other company uses your company as an example of 'bad customer service!' and i dont see no reason why they should not!",1
298290,11-DEC-11,23-NOV-11,Lila,,en,76.70.111.124,caesar_44@sympatico.ca,14072770,000000121432196,5,5,,5
298291,12-DEC-11,04-DEC-11,Shinoj,,en,174.89.196.68,sr_brown@sympatico.ca,14204596,000000121675998,4,4,,5
298292,12-DEC-11,27-NOV-11,Mark,,en,174.92.73.247,bcmcgarry@bell.net,14117582,000000121519672,4,1,resolve problems quickly,2
298293,12-DEC-11,05-DEC-11,Mathew,,fr,70.26.182.18,mndoyon@bell.net,14211574,000000121689100,4,5,,3
298294,12-DEC-11,20-OCT-09,Jarrod,,en,70.55.12.61,freddarling@bell.net,7100907,000000103251843,5,5,nothing,5
298295,12-DEC-11,05-DEC-11,Greg,,en,64.229.12.200,alan.bradley@sympatico.ca,14205826,000000121683400,4,2,"This was the 2nd call on my problem, made 3rd call on Dec 6th. In all cases was identified as an outside cable problem, took 6 days for the cable to be repaired. Not very satisfied with this kind of service. Would like some sort of compinsation for not have adequate phone and internet serivce.",3
298296,12-DEC-11,21-NOV-11,Jamie,,en,70.49.12.241,lhcrowe@sympatico.ca,14050710,000000121396785,5,5,,5
298297,13-DEC-11,02-DEC-11,Haythem,,fr,184.144.170.200,jeannine.vincent@sympatico.ca,14182512,000000121633173,4,4,"Certains de vos techniciens sont des arables ou races semblables, ils ont un fort accent français et ils parlent vite, je dois leur dire de ralentir, je suis québecoise.  C'est tout.",5
298298,13-DEC-11,12-DEC-11,Oussama,,fr,173.178.136.21,francoise.angers@sympatico.ca,14219832,000000121856812,5,5,,5
298299,13-DEC-11,12-DEC-11,Cristobal,,en,184.146.118.196,highpressure@sympatico.ca,14221022,000000121855359,4,4,,3
298300,13-DEC-11,12-DEC-11,Carlos,,en,69.158.67.44,da.thomson@sympatico.ca,14218182,000000121849711,5,5,,4
298301,13-DEC-11,12-DEC-11,Christine,,en,69.157.58.240,christine.coulter@sympatico.ca,14217616,000000121841759,4,4,N/A,4
298302,13-DEC-11,12-DEC-11,Twinx,,en,67.70.107.248,p.hilliard@sympatico.ca,14226114,000000121842866,2,4,"Offer a rebate. Even after telling me that the overcharge would be credited, I asked if I should deduct the overage when paying my bill. I was told not to and that the credit would be applied to my next bill. Meaning I have to overpay then get a credit.
I find this very irritating.",3
298303,13-DEC-11,12-DEC-11,Srinivas,,en,70.26.151.121,murraymccurdy@sympatico.ca,14225572,000000121857207,5,5,"nothing much, i could understand his english good, and he fixed what i needed fixed and best of all didn't try to sell or upgrade me to something else
",3
298304,13-DEC-11,12-DEC-11,Mario,,en,204.101.237.139,michael.drever@sympatico.ca,14224946,000000121833826,5,5,"everything worked fine when he left and
ls still working fine this morning.he was efficient and tidy!",4
298305,13-DEC-11,12-DEC-11,Selim,,fr,24.235.114.114,real.levasseur@sympatico.ca,14227072,000000121854796,5,4,"c'était très bien. Selim a répondu à toutes mes questions, et a réglé mon problème.

Merci.",5
298306,13-DEC-11,12-DEC-11,Gilbert,,en,74.15.81.161,judy519@sympatico.ca,14222502,000000121851751,5,5,,5
298307,07-DEC-11,03-DEC-11,Eddy,,en,184.147.43.21,a.murphy@sympatico.ca,14189650,000000121669416,5,5,at this time everything work out well,5
298308,07-DEC-11,04-DEC-11,Jose,,en,184.144.139.97,janismachin@sympatico.ca,14201544,000000121679383,5,5,Satisifed with all,5
298309,07-DEC-11,03-DEC-11,Mohamed Ali,,fr,67.70.95.22,jm.leblanc@sympatico.ca,14193562,000000121669786,5,4,Rien de plus. Mon système est ancien.,5
296774,14-DEC-11,12-DEC-11,Dennis,,fr,70.30.150.47,alain_lepage@sympatico.ca,14215422,000000121839750,3,2,"Mon modem/ router est défectueux et j'utilise celui d'un ami pour me dépanner.  Le service fidélité de Bell m'a envoyé un modem sur lequel je peux connecter qu'un seul ordinateur et de plus, ce modem n'a pas l'option sans fil.

Je m'attendais de recevoir un nouveau modem / routeur mais on me répond que cet appareil n'est plus disponible.  

Pourtant lorsqu'on va sur le site de Bell, il y a un nouveau router de disponible mais pour l'obtenir, je dois changer de programme. Alors comme je suis un ancien client, j'ai le téléchargement illimité, un avantage que je veux conserver.

Dans ces circonstances, je ne comprends pas que Bell n'offre pas ce nouveau router sans exiger une modification de contrat d'autant plus que ce router est gratuit avec un programme de trois ans.

En conservant mon programme actuel, je vais continuer à faire affaire avec Bell pendant plusieurs années mais en gardant mes privilèges et sans contrainte.

C'est ennuyant cette situation parce que je vais appeler à l'Office de Protection du Consommateur pour déposer une plainte.
",3
296775,14-DEC-11,13-DEC-11,Shinoj,,en,70.29.73.247,harmort@sympatico.ca,14235824,000000121877310,5,5,"Get more good reps like this one, who are knowledgeable and helpful, not like the 1st one who did nothing for this problem!",3
296776,14-DEC-11,13-DEC-11,Kevin,,en,184.144.21.105,joycegillespie@sympatico.ca,14237110,000000121878694,5,5,"Nothing, Kevin was very accommodating.",4
296777,14-DEC-11,13-DEC-11,Alex,,en,69.67.15.51,tz908@bell.net,14242944,000000121876685,4,4,,4
296778,14-DEC-11,12-DEC-11,Timothy,,en,64.229.237.236,batome@sympatico.ca,14216278,000000121846034,5,4,The confirmation email that I received should be accurate to what the discussion was about.  The credit figures do not match and I now have to wait for my next bill in January to confirm all promised credits have been applied.,4
296779,14-DEC-11,13-DEC-11,Benjamin,,en,70.24.6.101,gjhamelin@sympatico.ca,14235510,000000121874152,3,5,"The representatives voice tones were somewhat intimidating at times. He seemed to be at times tolerating my questions and going quite fast with explainations and fixes. He had control of my computer which is new and he was fixing the email connectivity. Also there seemed to be a lot of background noise at times which made it hard for me to hear him at times. This is the first time that I have had any real negative service from a Bell or Sympatico rep. My experiences with Bell TV, Celluar, home phone etc have always been very positive, anyone can have a bad day. I personally work in retail.

Gene Hamelin 705-696-2330",5
296780,14-DEC-11,13-DEC-11,Aqeel,,en,70.50.64.190,alisonwalter@sympatico.ca,14231676,000000121867898,4,4,,4
296781,14-DEC-11,13-DEC-11,Arun,,en,70.30.68.45,rworobec@sympatico.ca,14241426,000000121868277,4,4,,4
296782,14-DEC-11,13-DEC-11,Jaime,,en,70.30.68.45,rworobec@sympatico.ca,14241428,000000121871854,4,4,,4
296783,14-DEC-11,13-DEC-11,Mohammed,,en,70.49.173.68,ja.christie20@sympatico.ca,14236320,000000121873854,5,5,Cannot think of anything,5
296784,14-DEC-11,13-DEC-11,Souihi,,fr,67.68.221.178,maurice.brais@sympatico.ca,14238990,000000121879583,3,4,M'expliquer pourquoi Bell-Sympatico-Microsoft a bloqué mon compte.,3
296785,14-DEC-11,13-DEC-11,Deepthi,,en,74.15.85.212,sue.scott@sympatico.ca,14242296,000000121870389,5,5,,4
296786,14-DEC-11,13-DEC-11,Sayeeduddin,,en,70.54.133.141,longley_fovea@sympatico.ca,14238178,000000121876141,5,5,All OK,5
296787,14-DEC-11,27-OCT-11,Harjeeth,,en,70.54.133.141,longley_fovea@sympatico.ca,13784444,000000120841022,5,5,,5
296788,14-DEC-11,26-APR-11,Josh,,en,70.54.133.141,longley_fovea@sympatico.ca,11852595,000000116733817,5,5,,5
296789,14-DEC-11,30-MAR-11,Mylene,,en,70.54.133.141,longley_fovea@sympatico.ca,11573963,000000116134689,5,5,,5
296790,14-DEC-11,13-DEC-11,Sowmya,,en,65.93.110.16,recandmjc@sympatico.ca,14240862,000000121861995,4,4,"Information Only:
I had an I.T. person set up a new Lap-Top. All I did was give Sowmya approval to discuss this with him. I believe that he was totally satisfied with the information she provided.",4
296791,14-DEC-11,13-DEC-11,Rym,,fr,65.95.75.125,jacques.brulotte@sympatico.ca,14236372,000000121871021,5,4,,5
296792,14-DEC-11,13-DEC-11,Manoranjith,,en,76.69.30.168,lfox8@bell.net,14237972,000000121864478,5,5,"unfortunately, the person spoke very quickly, and broken english, but was very patient with me when i kept asking to repeat again!?
",4
296793,14-DEC-11,13-DEC-11,Harathi,,en,76.67.65.207,mardenh@sympatico.ca,14238686,000000121867725,5,5,,5
296794,14-DEC-11,12-DEC-11,Diana,,en,64.229.65.167,ecocch@sympatico.ca,14219163,000000121837666,4,4,"First of all, I was calling about my Phone Service not my Internet and my question was answered.  Thank you.",4
296795,14-DEC-11,13-DEC-11,Ajay,,en,70.30.133.162,integritt@sympatico.ca,14236162,000000121860826,2,2,make it easier/faster to get replacement parts in less than 3-5 bus days,2
296796,14-DEC-11,13-DEC-11,Grace,,en,174.93.55.161,lolaquit@sympatico.ca,14238168,000000121881498,4,4,Grace did just fine.,5
296797,14-DEC-11,13-DEC-11,Abdulkarim,,fr,70.48.185.181,mschartrand@sympatico.ca,14239674,000000121871764,5,5,Rien.  Tout a été résolu.,5
296798,14-DEC-11,13-DEC-11,Karla,,en,50.101.48.177,t.mills@sympatico.ca,14242444,000000121881247,5,5,"Give me a reason why my computer was blocked in the first place to cause this call to have it unblocked.  I would like to, in writing, be apprised of the reason my computer was blocked by Bell Canada in the first place.  If this happens again, good-bye Bell sympatico  including telephone service.  I am totally annoyed with this inconvenience I was subjected to for 3 hours.",3
296799,14-DEC-11,13-DEC-11,Evan,,en,65.93.101.151,patrick.mooney@sympatico.ca,14240222,000000121868167,3,4,"Have a Canada rep ,it took 3 trys to get someone to talk with due to bad connection on line from the Philippians   ",4
296800,14-DEC-11,13-DEC-11,Elvis Francisco,,en,70.31.105.42,gdoupe@sympatico.ca,14235352,000000121873365,1,1,Solve our technical problem ,2
296801,14-DEC-11,13-DEC-11,Carlton,,en,65.95.88.232,muni.mountjoy@sympatico.ca,14239708,000000121860593,5,5,,5
296802,14-DEC-11,13-DEC-11,Mehdi,,en,67.68.214.36,chadex@sympatico.ca,14233148,000000121881208,5,5,,5
296803,14-DEC-11,13-DEC-11,Casey,,en,69.158.32.163,jill.emery@sympatico.ca,14236778,000000121864853,3,3,"No one seems to know about other departments. can't pass on a mess, said they couldn't give info on my average GB usage.",1
296804,14-DEC-11,13-DEC-11,Edgar,,en,76.69.148.144,hangelbirds@sympatico.ca,14235804,000000121881908,3,3,,3
296805,14-DEC-11,12-DEC-11,Makram,,fr,174.93.207.207,mario.pelletier@sympatico.ca,14224442,000000121836091,3,3,,4
296806,14-DEC-11,13-DEC-11,Rod,,en,70.24.211.161,janis.riven@sympatico.ca,14236480,000000121873088,4,5,explain what caused problem,5
296807,14-DEC-11,13-DEC-11,Michael,,fr,174.89.241.97,cmorin010@sympatico.ca,14233480,000000121870343,4,4,,5
296808,14-DEC-11,12-DEC-11,Tony,,en,67.71.93.92,richard.vien@sympatico.ca,14227214,000000121849428,5,5,,5
296809,14-DEC-11,13-DEC-11,Med Ali,,fr,174.94.72.224,andbel@sympatico.ca,14231796,000000121877153,5,5,,5
297293,05-DEC-11,04-DEC-11,Sam,,en,207.164.79.97,lormik@sympatico.ca,14194568,000000121670546,4,4,"for this issue, the service was fine.",3
297294,06-DEC-11,04-DEC-11,Ivan,,en,64.229.97.246,mesampedro@bell.net,14203070,000000121674682,1,1,"your automated attendant is infuriating, your service hours are horrible, since we sign up for Bell's services all I've been met with are roadblocks every step of the way.  I thought Rogers was bad but Bell makes them look amazing",2
297295,06-DEC-11,04-DEC-11,Arthur,,en,70.24.204.149,e.rogers@sympatico.ca,14200504,000000121674088,5,4,,4
297296,06-DEC-11,04-DEC-11,Anthony,,en,174.91.76.201,sivani85@bell.net,14204500,000000121675326,4,4,,4
297297,06-DEC-11,05-DEC-11,Marta,,en,69.159.22.163,ron2495@sympatico.ca,14212888,000000121690780,1,1,,1
297298,06-DEC-11,05-DEC-11,Geetha,,en,184.147.58.145,bk_ok@sympatico.ca,14206450,000000121696657,5,5,,5
297299,06-DEC-11,02-DEC-11,Hency,,en,64.229.94.217,ajvp@bell.net,14177696,000000121641041,5,5,sent tech sooner,5
297300,06-DEC-11,05-DEC-11,Hanen,,fr,174.92.188.72,martial.rainville@sympatico.ca,14211022,000000121687594,5,5,Rien - Mme Hanen a été patiente et poli. Cette personne est un 'plus' pour Bell. ,5
297301,06-DEC-11,05-DEC-11,Khmaies,,fr,50.100.120.240,michelevek@sympatico.ca,14211392,000000121693047,5,5,,5
297302,06-DEC-11,05-DEC-11,Jason,,en,174.89.108.77,leslie.wells019@sympatico.ca,14210440,000000121695280,5,5,"Nothing, Communication was perfect,",5
297303,06-DEC-11,25-NOV-11,Anne,,en,184.146.129.201,steve.kernohan@sympatico.ca,14106814,000000121476604,1,1,"The customer service reps ant the repair tech were very good.
Problem was that my internet went down Friday AM but the tech could not get there until Monday AM. Turns out the problem was at a Bell switch station.
I have a home office so not having service is a major problem and the 3 day outage due to a Bell switch issue is not acceptable.",2
297304,06-DEC-11,05-DEC-11,Gloria,,en,70.54.47.8,freddiebear44@bell.net,14208378,000000121691374,5,5,,5
297305,06-DEC-11,05-DEC-11,Shyam,,en,50.101.34.194,bill.murtha@sympatico.ca,14206414,000000121688635,5,4,Fix my printer!,4
297306,06-DEC-11,05-DEC-11,Anthony,,en,70.27.176.155,llo8@sympatico.ca,14210566,000000121698510,5,5,"
May I suggest that you have more reps

available   &  they all give excellent 

service like I rcd from Sympatico & my

phone service also.  My motto 

""SERVICE IS KEY WITH ME""

A smile shows even over the phone & it

as well as laughter is contagious.

Reward your reps &  you will see a huge

incease in your sales & services that 

you provide.

Have a BLESSED CHRISTMAS  & all the

 BEST  of Helath & Happiness in 2012 &

  beyond.   


""JESUS IS THE REASON FOR THE SEASON""
",5
297307,06-DEC-11,05-DEC-11,Nasra,,en,70.26.145.195,jim.boisvert@sympatico.ca,14209580,000000121685891,5,5,"Nothing! Excellent service.The replacement power source was received at 12:00 PM Tuesday, December 6th, 2011. Can't ask for much better service.

Nasra...kudos to you!!!",5
297308,06-DEC-11,05-DEC-11,Nayeem,,en,69.159.112.235,lily.frank@sympatico.ca,14210470,000000121695052,5,5,I still do not understand why I have these problems from time to time,5
297309,06-DEC-11,05-DEC-11,Mohamed,,fr,69.157.131.119,lizgendron@sympatico.ca,14210548,000000121687406,4,4,,4
297310,06-DEC-11,05-DEC-11,Ahmed Ramy,,fr,65.92.14.130,ppdemers@sympatico.ca,14212394,000000121698645,5,5,,5
297311,06-DEC-11,05-DEC-11,Jean,,en,174.88.55.177,grace.tanfara@sympatico.ca,14208720,000000121686467,5,5,nothing,5
297312,06-DEC-11,05-DEC-11,Jose,,en,174.95.191.44,kiriellapk@sympatico.ca,14210150,000000121699955,1,1,As promised I did not get a call from Bell to reset my password within the time I was told (5 minutes) yesterday.  I called again and it was the same story.  We had to call today to get it fixed.  I am paying for a premium service and this the slowest internet I have ever known.  The problem was Bell's fault as we were out of service in our area and for you to fix the  problem we had to call three times and hold and wait and yet was not fixed.,1
297313,06-DEC-11,03-DEC-11,John,,en,174.92.240.164,samuel.daniels064@sympatico.ca,14196978,000000121667608,4,4,"      

      None",5
297314,06-DEC-11,05-DEC-11,Adam,,en,76.69.130.136,v.cooke@sympatico.ca,14214242,000000121685874,5,5,A little confusion on chat line as I didn't know I had to call billing instead of chat line.,5
297315,06-DEC-11,04-DEC-11,Alex,,en,70.49.159.33,ronjoy@bell.net,14204198,000000121671442,5,5,,5
297316,06-DEC-11,01-DEC-11,Melvin,,en,174.88.42.245,gnkwan@sympatico.ca,14168598,000000121621210,4,4,"after 12 months is too expensive,
if your company is not lower I will looking into other internet provider.",3
297317,06-DEC-11,24-NOV-11,Krishidhar,,en,64.231.140.192,4.davies@sympatico.ca,14084022,000000121458912,1,1,Offer me an option other than cancelling my service.,1
297318,06-DEC-11,03-DEC-11,Brent,,en,174.95.200.128,maciej@sympatico.ca,14194750,000000121670023,5,5,:),5
297319,06-DEC-11,05-DEC-11,Dilip,,en,65.93.109.146,PMHoude@bell.net,14205574,000000121699931,5,5,? Not sure.,4
297320,06-DEC-11,03-DEC-11,Suresh,,en,74.14.153.57,friul55@sympatico.ca,14192322,000000121670301,5,5,,5
297321,07-DEC-11,25-NOV-11,Gloria,,en,65.92.14.162,ddelyzer@bell.net,14098852,000000121474541,2,1,"follow up on service call which nevr happened. I had to call again on Nov 30
our internet was down for a week
Are we getting a credit?",2
297322,07-DEC-11,05-DEC-11,Benjamin,,en,74.12.42.59,melissa_jones22@sympatico.ca,14211270,000000121684297,4,4,"Was not happy that bell keeps upping my bill and although the man on the phone was very nice and helpful and has convinced me to stick it out a lil longer, I am still unhappy with the company itself and will be watching how much you charge me very carefully. I still have a notion to switch my phone, cable and internet to Rogers in a flash and the bonus would be a free $600.00 playbook.  I feel as a loyal, paying every month on time customer you should be rewarding me somehow instead of charging me almost $100.00 a month for basic high speed internet.  I plan to go to rogers and check out their prices, hopefully your prices are similar because I would hate to have to switch to rogers and recommend that company to all my friends, family and facebook friends along with my explanation why.",2
297323,07-DEC-11,05-DEC-11,Silvia,,en,174.92.32.140,betsey_potvin@sympatico.ca,14206356,000000121698411,5,5,,5
297324,07-DEC-11,05-DEC-11,Maria,,en,174.92.32.140,betsey_potvin@sympatico.ca,14206358,000000121688864,4,4,,5
297325,07-DEC-11,01-DEC-11,Nicholas,,fr,67.68.144.61,DOUDOU122@sympatico.ca,14164098,000000121615735,4,4,c'etait bien cette fois.,3
297326,07-DEC-11,05-DEC-11,Paula,,en,184.151.63.144,dustymegan@bell.net,14207902,000000121695457,5,5,no change very good service,5
297327,05-DEC-11,28-NOV-11,Yara,,en,70.48.206.172,robitailleron@bell.net,14134502,000000121540874,3,4,Seems like the person was absent minded or she was helping more than just me at the same time as she seemed not to be there,4
297818,06-DEC-11,05-DEC-11,Melvin,,en,70.26.24.131,findlayp@sympatico.ca,14208248,000000121696366,4,4,"Just to mention I have a hearing problem and I was setting up my ipad and encounted WIFI issues and a supervisor was extremely helpful on another occasion, Dec 3rd  PM",5
297819,06-DEC-11,05-DEC-11,Kimberly,,en,74.15.26.93,l.k.gauvin@sympatico.ca,14210252,000000121690738,5,5,,4
297820,06-DEC-11,06-DEC-11,,,en,70.27.192.62,,,000,5,5,There was nothing,5
297821,06-DEC-11,05-DEC-11,Leni,,en,50.101.254.64,yvonne.poneta@sympatico.ca,14214672,000000121688835,5,5,,5
297822,06-DEC-11,05-DEC-11,Tyrone,,en,50.101.254.64,yvonne.poneta@sympatico.ca,14214670,000000121692541,5,5,,5
297823,06-DEC-11,01-DEC-11,Vikram,,en,65.93.92.94,avrilk@sympatico.ca,14165082,000000121623886,5,5,Nothing - just great,5
297824,06-DEC-11,05-DEC-11,Jordan,,en,184.148.189.33,billwas@sympatico.ca,14206424,000000121690709,4,5,Don't offer a sale of services but not update your billing for months.,3
297825,06-DEC-11,05-DEC-11,Hema,,en,70.29.152.140,dwmurray@sympatico.ca,14207914,000000121694252,4,3,I could got a answer for my question which was what happen to 10gb of data if my Internet was done. I did not get a reply.........,4
297826,06-DEC-11,01-DEC-11,Jeannette,,en,70.49.158.14,krludlow33@sympatico.ca,14170958,000000121606345,5,4,english speaking reps,4
297827,06-DEC-11,05-DEC-11,Hassen,,fr,76.64.252.122,annie.poitras@sympatico.ca,14206026,000000121697218,5,5,Tout était bien.,5
297828,06-DEC-11,05-DEC-11,Aurea,,en,70.53.145.114,robert.filion025@sympatico.ca,14212818,000000121695313,5,1,have my pc run faster,2
297829,06-DEC-11,05-DEC-11,Nasra,,en,65.94.96.20,gary.shore@sympatico.ca,14208490,000000121698415,5,5,nothing really as i was just reporting what i thought was a scam for sympatico.ca asking for my e-mail password....and that is how it turnedd out..so your rep told me to delete the e-mail which i ded,5
297830,06-DEC-11,05-DEC-11,Temsu,,en,67.68.52.141,y.drexler@bell.net,14214580,000000121689121,4,4,,5
297831,06-DEC-11,05-DEC-11,Madhu,,en,76.64.132.240,smjd@sympatico.ca,14213444,000000121687728,5,5,"Madhu understoodmy problems-he wazs kinnd and patient. He restored my confidence I commend him for such good work,
 Once again I am enjoying my computer.
Thanks        Sheila",5
297832,06-DEC-11,05-DEC-11,Cesar,,en,184.144.77.177,chateau12@sympatico.ca,14207000,000000121684175,5,5,No one has any right to expect better service.,5
297833,06-DEC-11,28-NOV-11,Sana,,en,70.48.105.106,hal.harley@bell.net,14128952,000000121536543,5,5,,5
297834,06-DEC-11,05-DEC-11,Alejandro,,en,74.15.90.8,mahendrashah@sympatico.ca,14210822,000000121697089,5,5,,4
297835,06-DEC-11,05-DEC-11,Yves,,fr,70.30.188.131,refuge@sympatico.ca,14212624,000000121695561,4,5,,4
297836,06-DEC-11,05-DEC-11,Maria,,en,174.89.19.183,kippersc@sympatico.ca,14210148,000000121694975,2,1,I was left waiting for a response which never came and after 1 hour shut off my side of the chat,
297837,06-DEC-11,05-DEC-11,Nabiha,,fr,50.100.120.240,michelevek@sympatico.ca,14211394,000000121695680,5,5,,5
297838,06-DEC-11,05-DEC-11,Pedro,,en,76.69.16.8,cakesbycrash@bell.net,14206768,000000121685125,4,4,Was told I would get a call about letting me know if everything had been fixed or if anything else needed to be done. Never got the call. Luckily everything was working again!,4
297839,06-DEC-11,05-DEC-11,Anah,,en,69.159.62.162,theresa.e@sympatico.ca,14213974,000000121695495,4,5,Not have a billing error in the first place.,4
297840,06-DEC-11,05-DEC-11,Eliena,,en,174.91.72.101,kpepper@sympatico.ca,14210188,000000121691935,4,4,It took a long time aprox.5min.on hold to find that the internet disruption was confirmedto be a neighbourhood outage. ,4
297841,06-DEC-11,05-DEC-11,Helenpearl,,en,70.49.175.123,mike.doble@bell.net,14211432,000000121687302,5,5,Difficult to understand the speech,4
297842,06-DEC-11,05-DEC-11,Ousmane,,en,174.91.93.102,mortongoldstein@sympatico.ca,14211634,000000121698500,5,5,,5
297843,06-DEC-11,05-DEC-11,Khaoula,,en,174.88.117.162,rosac@sympatico.ca,14212906,000000121683277,4,4,find a way to not lost all the contacts from email when we have to reconfigured the PC..,3
297844,06-DEC-11,05-DEC-11,Mohamed Ali,,fr,70.51.35.179,jac.dionne@sympatico.ca,14209232,000000121697615,5,5,,5
297845,06-DEC-11,30-NOV-11,Sudheer,,en,70.48.205.138,pjcoon@sympatico.ca,14160812,000000121578694,2,2,"Had to call back, issue not resolved",
297846,06-DEC-11,05-DEC-11,Khaoula,,fr,70.29.252.156,yvon.bernique@sympatico.ca,14214662,000000121695967,5,5,Rien,5
297847,07-DEC-11,05-DEC-11,David,,en,64.228.149.39,sh-43@sympatico.ca,14213260,000000121692882,5,5,nothing,5
297848,07-DEC-11,02-DEC-11,Haricharan,,en,74.14.45.42,salcaira49@bell.net,14187424,000000121635145,1,1,should have corrected the problem,1
297849,07-DEC-11,05-DEC-11,Khan,,en,184.144.230.170,cs_leech@sympatico.ca,14207272,000000121695430,5,5,,3
297850,07-DEC-11,04-DEC-11,Mehdi,,fr,69.159.137.248,louise.pare2@sympatico.ca,14202538,000000121679453,5,5,,5
297851,07-DEC-11,04-DEC-11,Walter,,en,184.151.115.90,dlarke@sympatico.ca,14200350,000000121673990,3,4,"My modem died last Sunday - December 4, I spoke to two levels of support and after much diagnostic work they agreed the modem was dead and that a new one would be sent to my home address.  I was told it would probably be here in 3 working days - i.e. today December 7.  The modem didn't arrive so I am using my iPhone to provide access to the net and do my mail, pay bills etc.  Why is it so hard to make Bell realize that when a modem dies it is important to get a replacement out in a short period of time.  I have been using Bell services of all types for many years and continue to be amazed at the incredible lack of service.  I will be buying my own modem and returning yours along with the dead one.  I am not a new customer just a long time one with a disappointing perspective on your service.  Why is it so difficult to get a problem resolved in a short period of time to my satisfaction - I understand that things wear out and need to be replaced - your standard of 3 days or whenever a replacement gets here is unsatisfactory - there are courrier services and while they may be expensive your rates more than cover the added expense for infrequent cases like a modem ceasing to function.

Bell's customer service has deteriorated over the past 18 months and no one seems to care.

Dave Larke
613 825 4036",3
297852,07-DEC-11,05-DEC-11,Anne,,en,174.91.121.79,net-design@sympatico.ca,14211790,000000121699404,5,5,"After dealing previously with a agent XX018 that did not do what he assured me would be taken care of. I was pleased that Anne agent X2077 did redeem my faith in Bell service. She was competent, friendly, and professional, ulike my first go around. If it wasn't for her I would be at Rogers currently after 16 or more years at Bell.",4
297853,05-DEC-11,04-DEC-11,Walter,,en,65.95.210.126,slharpley@sympatico.ca,14204530,000000121672485,3,2,You could have fixed the problem!  We had to call 3 times and were told something different every time!  ,1
298310,07-DEC-11,26-NOV-11,Malek,,fr,174.94.108.172,pietropasquariello@bell.net,14114684,000000121505558,3,4,,4
298311,07-DEC-11,05-DEC-11,Kurt,,en,174.91.90.212,fgrosso@sympatico.ca,14208240,000000121698190,5,5,,5
298312,07-DEC-11,04-DEC-11,Emely,,en,70.49.228.55,dwfarrell@sympatico.ca,14200494,000000121672698,5,5,All good,5
298313,07-DEC-11,30-NOV-11,Edward,,en,174.95.241.22,zgraveline@sympatico.ca,14163962,000000121590927,4,4,do not understand always your questions,4
298314,07-DEC-11,04-DEC-11,Jack,,en,70.51.25.157,francisco@bell.net,14200780,000000121675414,5,5,"We do not need anything to improve our experience with Bell internet services; if we have a representative with the name ""Jack "".He will do the Best to help us in any problem we have with the interent services. He knows all about it! I was very happy having him us my representative from Bell.
Sincerely,
francisco correa.  416-242-4249",5
298315,07-DEC-11,04-DEC-11,Ronald,,en,76.67.45.81,l.b.ross@sympatico.ca,14202220,000000121672310,2,1,Solved my problem with not being able to access website.  I had to take the computer a repair service to find out that the Bell virus protection and security system was causing the problem.,
298316,13-DEC-11,12-DEC-11,Amany,,fr,65.94.171.144,pachagnon1@sympatico.ca,14226136,000000121834899,5,5,Tout était parfait. Merci,4
298317,13-DEC-11,12-DEC-11,Mohamed,,fr,70.30.189.147,antennev@sympatico.ca,14215878,000000121839606,5,5,,5
298318,13-DEC-11,12-DEC-11,Janice,,en,70.27.36.139,d.kaminska@sympatico.ca,14218124,000000121833945,4,5,Have bill indicate volume of actual usage (Ggb/mth) as well as level of usage covered for the package so customers can determine when to request changes - due to volume of use! ,4
298319,13-DEC-11,12-DEC-11,Welid,,fr,69.159.168.251,paullaprise@sympatico.ca,14226312,000000121843214,5,5,"Un très bon service, merci à votre agent (XZ927) pour sa cordiale écoute.  Salutations!",5
298320,13-DEC-11,12-DEC-11,Haley,,en,184.162.43.168,earlke@sympatico.ca,14219142,000000121842328,5,4,As instructed by your internet my bill was reduced from $99.41cents down to$56.15 cents as very probably when you complete your instatlation in Dollard I will return to Bell.,5
298321,13-DEC-11,12-DEC-11,Makram,,fr,174.89.227.166,mcgenereux@sympatico.ca,14224754,000000121838316,4,4,"Avoir plus de forfaits avantageux pour les nouveaux clients qui s'abonnent à internet, surtout pendant la période des fetes. Merci.",5
298322,13-DEC-11,12-DEC-11,Hency,,en,65.95.113.93,jamesblair@sympatico.ca,14221522,000000121851667,5,5,,5
298323,13-DEC-11,12-DEC-11,Bilel,,fr,69.156.74.37,noreau.s@bell.net,14225884,000000121857038,5,5,,5
298324,13-DEC-11,12-DEC-11,Pascal,,fr,70.51.7.88,picles@sympatico.ca,14226514,000000121854220,4,4,la ligne a été coupé et j'ai dû refaire tout le protocole et j'ai attendu environ 15 minutes avant d'être répondue.,4
298325,13-DEC-11,12-DEC-11,Arthur,,en,70.27.7.2,joey.schooley@sympatico.ca,14222180,000000121837950,3,2,Really FIX the problem which continues.,2
298326,13-DEC-11,12-DEC-11,Skander,,fr,70.26.149.96,danielle.flamand@sympatico.ca,14218284,000000121841918,4,4,,5
298327,13-DEC-11,12-DEC-11,Jose,,en,184.148.10.84,clydelg@sympatico.ca,14217812,000000121852156,5,5,"The problem was eventually resolved by the service specialist that came to my residence.  I have to say, he was one of the most helpfull person i've ever encountered with my dealings with Bell.  He was very knowledgeable of the product and offered some tips on improving the efficiency of my system which I implemented and ""wow"", what a difference it made. Thanks again to the service guy.,  great work.
C",5
298328,13-DEC-11,12-DEC-11,Melvin,,en,76.69.55.196,pet_kinder@sympatico.ca,14226422,000000121840435,5,5,,5
298329,14-DEC-11,13-DEC-11,Kevin,,en,50.101.165.64,sp.freedom@sympatico.ca,14242084,000000121871663,5,5,"Nothing...The service providers were outstanding, patient with me and very kind and knowlegeable. Angels helping me ans solved my problems. I am very grateful.",5
298330,14-DEC-11,13-DEC-11,William,,en,70.48.74.117,deankm@sympatico.ca,14234060,000000121877325,5,5,,5
298331,14-DEC-11,13-DEC-11,Suraj,,en,70.27.130.145,r.reichstein@sympatico.ca,14240676,000000121865907,5,5,Cannot think of anything. I was greatful and pleased with the assistance Suraj provided.,5
298332,14-DEC-11,13-DEC-11,Edgardo,,en,76.70.73.90,sueprise@bell.net,14242304,000000121868529,4,3,I had to call back due to a misunderstadning of information. Rep was excellent though.,5
298333,14-DEC-11,13-DEC-11,Emely,,en,70.49.186.222,pam1988@sympatico.ca,14240146,000000121875044,3,4,"Be faster; took over 20 minutes to resolve my Mac Mail password issue. Re: question 4, I tend not to  recommend telecoms (or hotels, or banks) to my friends, family, and colleagues, regardless of service quality.",1
298334,14-DEC-11,13-DEC-11,Houssem,,fr,70.48.27.200,johanne_paquet@bell.net,14236968,000000121874519,5,3,Le problème a été résolu mais revenu par la suite.,5
298335,14-DEC-11,13-DEC-11,Julio,,en,70.30.85.106,dmazing@sympatico.ca,14234324,000000121877370,5,4,Nothing more. Very professional/helpful as always.,5
298336,14-DEC-11,13-DEC-11,Mohd,,en,65.92.171.38,ed.gaspar@sympatico.ca,14234604,000000121866807,4,4,"audio connection,very difficult to understand",5
298337,14-DEC-11,13-DEC-11,Jewelle,,en,67.71.129.69,markose@sympatico.ca,14238844,000000121864546,5,5,"Nothing, the customer care rep was very understanding, listened to what I had to say and resolved the issue, ",4
298338,14-DEC-11,13-DEC-11,Diddharth,,en,70.27.47.218,jmiller013@sympatico.ca,14236888,000000121869010,5,5,,5
298339,14-DEC-11,13-DEC-11,Gilberto Jose,,en,76.65.26.87,h_g@sympatico.ca,14235766,000000121872794,3,4,"I don't understand why I have to speak to people in a foreign country.
Half the time I can't understand them.
Do something about that.
I am a stock holder in Bell and I am not satisfied that you do this.
Harvey Gellman",3
298340,14-DEC-11,13-DEC-11,Sajid,,en,174.92.35.212,joydes@sympatico.ca,14237112,000000121871541,4,4,My first chat contact was completely wrong and messed me up. My 310 surf contact was perfect and got me sorted out very quickly,5
298341,14-DEC-11,13-DEC-11,Abraham,,en,70.55.30.245,sherrykondracki@sympatico.ca,14241874,000000121863858,5,5,Nothing,5
298342,14-DEC-11,12-DEC-11,Sowjanya,,en,70.30.109.123,jack.finley@sympatico.ca,14221434,000000121845779,4,4,Small problem.  Nothing else needed.,3
298343,14-DEC-11,13-DEC-11,Ravi,,en,65.94.200.104,christine.anstett023@sympatico.ca,14233300,000000121873281,4,4,,3
298344,14-DEC-11,14-DEC-11,Mohammed,,en,174.95.239.127,linda_burton@sympatico.ca,14238016,000000121882527,5,5,,5
298345,14-DEC-11,13-DEC-11,Elizabeth,,en,70.27.130.62,thehofamily@sympatico.ca,14242632,000000121877256,,4,"I didn't talk to her, your technician did.",4
298346,06-DEC-11,05-DEC-11,Kalaiarasan,,fr,64.229.128.148,g_jourdain@sympatico.ca,14208428,000000121695899,1,1,Approfndir les connaissances techniques du represantant sur le service au client. ,2
298347,06-DEC-11,05-DEC-11,Justin,,en,65.93.117.78,werskin@sympatico.ca,14214474,000000121690257,5,4,,5
296810,09-DEC-11,28-NOV-11,Lamya,,en,174.93.20.86,marie.brunette@bell.net,14131908,000000121536430,5,5,she clearly answered all my questions - she very polite and there was really nothing more that she could have done for me..... I WAS VERY PLEASED WITH HER,5
296811,10-DEC-11,02-DEC-11,Srinivasan,,en,69.156.83.127,scottk1@bell.net,14187564,000000121640274,5,5,,5
296812,10-DEC-11,26-NOV-11,Eya,,fr,174.94.85.12,cdetrd@sympatico.ca,14109542,000000121496746,1,1,"La personne qui m'a répondu semblait être rémunérée par appel et semblait avoir peu de temps pour régler une difficulté et m'a dit de faire appel à un informaticien. Le lundi 28 novembre suivant j'ai donc fait appel à un informaticien pour régler mon problème. À son arrivée tout était rentré dans l'ordre. Une chance qu'il ne venait pas seulement pour le problème de l'internet. Cette personne me répondait de Tunésie, pourtant il y a des technicien compétents au Canada!",
296813,11-DEC-11,29-NOV-11,Juan,,en,70.51.25.194,patricia.henshaw@sympatico.ca,14146928,000000121565262,5,5,,5
296814,11-DEC-11,20-NOV-11,Sukumar,,en,65.95.105.131,karia_n@bell.net,14039900,000000121368367,5,5,,5
296815,11-DEC-11,01-DEC-11,Mohamed Ahmed,,fr,76.69.177.166,jnmpp@bell.net,14170104,000000121610361,5,5,réduire le temps de dispatch.Les techniciens dépêchés ont fait un excellent travail.,5
296816,11-DEC-11,02-DEC-11,Marvin,,en,70.29.64.249,ryaw@sympatico.ca,14187316,000000121636655,5,5,nothimg,5
296817,11-DEC-11,05-DEC-11,Katherine,,en,76.65.15.209,marionmiller@sympatico.ca,14210980,000000121698135,4,5,nothing,4
296818,13-DEC-11,12-DEC-11,Salvador,,en,184.146.160.152,lmcghee@sympatico.ca,14223700,000000121848572,5,5,no,4
296819,13-DEC-11,12-DEC-11,Abdallah,,fr,65.93.52.6,loup2@sympatico.ca,14223812,000000121842960,5,5,,4
296820,13-DEC-11,12-DEC-11,Serina,,en,64.229.13.235,roger.roberts@sympatico.ca,14227492,000000121857728,5,5,I have completed these surveys before and my comment has been the same...please have technicians on the phone that do not have a heavy accent. I had to say excuse me at least 10 times. Very frustrating for me and the technician.,5
296821,13-DEC-11,12-DEC-11,Haricharan,,en,50.101.252.196,d.anderson@bell.net,14218108,000000121845078,2,2,"the problem was not completely resolved

Don Anderson

613 966 8074",2
296822,13-DEC-11,12-DEC-11,Lilian,,en,70.30.136.23,andrew_gardiner@bell.net,14215728,000000121840236,1,1,I WAS TOLD I NEEDED TO BE AT HOME BETWEEN 8 & 12 I WAS HERE AND NOBODY SHOWED UP. I LATER FOUND OUT THAT ALL THE WORK WAS DONE OUTSIDE MY HOME. SO AGAIN WHY WAS I TOLD TO BE AT HOME BETWEEN 8 & 12?,1
296823,13-DEC-11,12-DEC-11,Yao,,fr,64.229.102.137,robert.allen089@sympatico.ca,14227400,000000121845969,5,5,change the loud & distorted music quality while the client is on hold,3
296824,13-DEC-11,12-DEC-11,Temsu,,en,65.92.101.83,leeannmcmaster@sympatico.ca,14223404,000000121847896,5,5,,4
296825,13-DEC-11,12-DEC-11,Samy,,fr,76.67.162.192,forget.nicole@sympatico.ca,14219758,000000121856924,5,5,"Rien, Samy à répondu parfaitement à ma demande et il a résolu mon probLème.
Merci",5
296826,13-DEC-11,12-DEC-11,Lokeswaran,,en,76.69.49.238,joebennett@sympatico.ca,14222162,000000121849042,4,4,"Either my hearing or the language made it somewhat difficult to understand , but the lady was very patient",5
296827,13-DEC-11,12-DEC-11,Mathieu,,fr,174.88.86.153,yopi@bell.net,14230136,000000121843340,4,4,le travail de Matthieu  nous indiquait qu'il était très compétent.,5
296828,13-DEC-11,01-AUG-11,Ashley,,en,70.26.22.223,steven.currier024@sympatico.ca,12772215,000000118873223,1,1,Shown Interest in the problem I presented... I have been a long time customer and have canceled my sympatico and bell mobility service... ,1
296829,13-DEC-11,12-DEC-11,Carolina,,en,69.158.165.228,gary.grace@bell.net,14220054,000000121847126,5,5,"Absolutely nothting, everything ran perfect, Colleen, who helped, was very politeful, and made sure our problem was resolved as quickly as possible.",5
296830,13-DEC-11,12-DEC-11,Murali,,en,76.68.106.246,davidarchbold@sympatico.ca,14218416,000000121844923,5,5,Nothing - representative was very patient and helpful,5
296831,13-DEC-11,12-DEC-11,Megan,,fr,70.30.200.213,miriammancini@sympatico.ca,14225168,000000121846080,3,4,,4
296832,13-DEC-11,12-DEC-11,Srinivasan,,en,69.157.22.80,g.g.stinson@sympatico.ca,14219948,000000121853414,4,3,Nothing - not a Bell problem aftersall,4
296833,13-DEC-11,12-DEC-11,Larissa,,fr,76.68.166.39,lamontsue@sympatico.ca,14223228,000000121847673,4,4,J'aurais aimé savoir la ou vraies les raisons qui m'ont privé de la réception de mes courriels pendant pendant si longtemps (environ une semaine).,4
296834,13-DEC-11,12-DEC-11,Danielle,,en,70.55.51.63,victor53@bell.net,14229674,000000121845641,5,4,,5
296835,13-DEC-11,12-DEC-11,Claude,,fr,70.53.204.251,dallaire.m@sympatico.ca,14218220,000000121852376,1,2,ecouter plus et des questions qui ne soi pas preconsue,1
296836,13-DEC-11,12-DEC-11,Yosimar,,en,50.101.89.112,booth_1@sympatico.ca,14216742,000000121849684,5,5,,4
296837,13-DEC-11,12-DEC-11,Gustavo,,en,174.94.48.129,ann_young@sympatico.ca,14215816,000000121857510,4,5,"Your rep. person was excellant, but he worked on the jack behind my chesterfield and when he left I'm sure he didn't notice that the plate is off and all the wires are just dangling. I tried to put the cover back on but there is nowhere to screw it into now. I don't always have my chesterfield there and unfortunately I live alone and don't have a handyman.",5
296838,13-DEC-11,12-DEC-11,Pamela,,en,70.49.21.53,nova7@bell.net,14225924,000000121836926,5,5,"Every issue I had was resolved quicky and professionally, but when I go into our Bell email now, the home screen is in French and we can't figure out how to change it back.  Bit of a pain!",4
296839,13-DEC-11,12-DEC-11,Henry,,en,65.94.247.28,loislieff@sympatico.ca,14223724,000000121850751,4,4,"Someone should have told me that a technician was coming to my home today.  Once he was here, he solved the problem,",4
296840,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
296841,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
296842,13-DEC-11,12-DEC-11,Juan,,en,74.15.54.30,mac.morris@sympatico.ca,14224084,000000121846999,5,4,,4
296843,13-DEC-11,12-DEC-11,Silverious,,en,50.101.146.156,bur222@bell.net,14217000,000000121843255,3,2,This person was very polite and most helpful which is certainly a change from before.  The only problem I have is that the items to be shipped were not included in the parcel.  Of 4 only 2 were received.  ,2
296844,13-DEC-11,20-NOV-11,Lukasz,,en,24.226.126.67,john651@sympatico.ca,14039700,000000121359116,3,1,Answered this but customer service cannot resolve my issue with your policies. I have changed carriers - your loss.,1
296845,13-DEC-11,13-DEC-11,Srinivas,,en,174.92.106.130,ncarey@sympatico.ca,14225660,000000121858724,5,5,Nothing,5
296846,13-DEC-11,12-DEC-11,Sushil,,en,65.94.206.125,willtech@sympatico.ca,14229972,000000121836267,5,5,,5
296847,13-DEC-11,12-DEC-11,Leni,,en,76.69.55.196,pet_kinder@sympatico.ca,14226424,000000121836413,5,5,,5
297328,05-DEC-11,01-DEC-11,Walid,,fr,174.92.228.4,nickybel@bell.net,14173164,000000121621313,4,4,Depuis le 1er septembre que je suis abonnée avec les 3 services et voilà que j'ai des erreurs de prix sur ma facture. Pourquoi est-ce que les prix discutés lors de mon adhésion ne sont pas respectés? J'ai dû communiquer avec le service de la facturation le mois dernier et voilà que je dois recommencer ce mois-ci. Je ne comprends pas. J'espère ne pas avoir à communiquer de nouveau avec le service de la facturation car tout a été dit lors des deux appels. Je dois vous avouer que je suis très déçue au niveau de la facturation. Merci!,3
297329,05-DEC-11,04-DEC-11,Edgardo,,en,184.147.190.6,dschertzing@sympatico.ca,14200436,000000121675486,4,3,Quicker service.,4
297330,05-DEC-11,04-DEC-11,Ericka,,en,68.171.231.81,michael.craig2@sympatico.ca,14203100,000000121680953,5,5,No. Great service,5
297331,05-DEC-11,04-DEC-11,Maurice,,en,70.53.42.155,pragmatix@sympatico.ca,14203812,000000121670985,2,2,Fixed the problem first time instead of my having to call back 3 or 4 times to get it finally resolved.,3
297332,05-DEC-11,04-DEC-11,Khan,,en,70.48.252.254,klepard@sympatico.ca,14202164,000000121679563,1,1,"Eliminate the phone trouble shooters that you have in India and in the Philippines as they were absolutely useless to me.  They created more issues than they solved.  However, things were better today as I made contact with a lady, Lori, in Hamilton and she noted a short in the line and sent a technician to the house.  His name was Chris Taylor and he was absolutely incredible.  He was knowledgeable, had great people skills and he redeemed your company.  Keep this young man in your employ as he is the kind of employee your organization should have representing you.  Based on my experience with Chris I can comfortably recommend Bell....but I would give the lowest marks possible to those initial individuals that I had dealt with.  Ken Lepard, 118 Dawson Street, Waterloo.  519-886-2355",4
297333,05-DEC-11,30-NOV-11,Mauricio,,en,70.53.116.212,dvdgray@sympatico.ca,14154488,000000121593700,1,1,,2
297334,05-DEC-11,26-NOV-11,Manel,,en,70.48.51.125,dan.gosselin@sympatico.ca,14109994,000000121502238,5,5,,5
297335,05-DEC-11,04-DEC-11,Edwin,,en,64.231.191.210,moric@sympatico.ca,14203328,000000121674305,4,4,,3
297336,05-DEC-11,04-DEC-11,Aqeel,,en,70.24.114.187,simsarbuc@bell.net,14204488,000000121671241,4,4, No offence but your people need a better the command of the English language their accents make it difficult to follow.,3
297337,05-DEC-11,01-DEC-11,Linda,,en,69.159.70.230,v.jbrown@bell.net,14176470,000000121606707,3,4,,4
297338,05-DEC-11,04-DEC-11,Amine,,en,70.29.246.58,theprophet55@sympatico.ca,14204928,000000121682038,5,5,Nothing,5
297339,05-DEC-11,04-DEC-11,Med Anis,,fr,76.67.146.187,laubou@sympatico.ca,14202298,000000121680240,5,4,,5
297340,05-DEC-11,01-DEC-11,Janice,,en,76.67.125.218,bearcher@sympatico.ca,14165254,000000121617091,5,5,I am totally satified!,5
297341,06-DEC-11,03-DEC-11,Catherine,,en,174.91.155.66,f.maxwell064@sympatico.ca,14192068,000000121658024,5,5,"Change the virus protection for laptop 
from 32 bit to 64 bit. i had to get it
from someone else.",5
297342,06-DEC-11,04-DEC-11,Methil,,en,70.55.133.106,gcrane@sympatico.ca,14200882,000000121674470,4,4,all was good,5
297343,06-DEC-11,05-DEC-11,Nora,,en,70.24.93.147,alaird@sympatico.ca,14205824,000000121688429,5,5,-cannot think of anything,5
297344,06-DEC-11,05-DEC-11,Katherine,,en,174.94.35.230,pcastle@sympatico.ca,14212186,000000121689867,5,5,"On the same day I also tried to resolve a TV issue in a separate call and was completely unsatisfied with the attitude and answers received to the point that I am now actively investigating changing my TV service from Bell. Although you have a ""one bill"" concept it is very tedious to have to deal with separate people to resolve Bell issues. Also the lack of a paper bill now puts the onus on me to pick up service changes etc.
In answer to the question below I am now very satisfied with the internet service but extremely unsatisfied with the TV service. It is over priced, inflexible and often of poor quality particularly at this time of the year.        ",
297345,06-DEC-11,04-DEC-11,Benazir,,en,173.46.8.108,glasbergenj@sympatico.ca,14192570,000000121670557,3,4,Could have given me more choices.,3
297346,06-DEC-11,26-NOV-11,Grace,,en,70.48.205.138,pjcoon@sympatico.ca,14114688,000000121501811,3,1,"Our issue was not resolved, we had to call in again",1
297347,06-DEC-11,05-DEC-11,Baltharaj,,en,70.27.100.192,aebutler@sympatico.ca,14205730,000000121687316,5,5,,4
297348,06-DEC-11,05-DEC-11,Chamseddine,,fr,174.89.220.72,carojac@sympatico.ca,14206816,000000121695870,4,4,"Tout à été bien fait par votre conseiller mais la dernière fois aussi et le problème est revenu. Pour l'instant tout va bien.

Carole Handfield",4
297349,06-DEC-11,27-NOV-11,Sharmila,,en,70.55.39.149,ray.hould@sympatico.ca,14122226,000000121516802,2,2,"The representative seemed less knowledgable that I have usually experienced 

",4
297350,06-DEC-11,03-DEC-11,Elsy,,en,69.156.98.200,e.clements@bell.net,14191842,000000121669156,4,4,,4
297351,06-DEC-11,05-DEC-11,Kristen,,en,70.26.111.42,dschampagne@sympatico.ca,14207854,000000121698122,1,1,It has nothing to do with the client rep but rather BEll Canada. The fact that I am calling India is completely absurd. Is it Bell India or Bell Canada. We cannot even understand them and this infuriates us canadians who are paying dearly for a service,1
297352,06-DEC-11,05-DEC-11,Elsy,,en,70.26.111.42,dschampagne@sympatico.ca,14207856,000000121697827,,1,My service is still below what I am paying for. Bell should compensate me for a minimum of 3 moths free for all the aggravation. This is not the first time that  am experiencing poor service. Im paying for high speed yet only getting dial up service level.,1
297353,06-DEC-11,25-NOV-11,Saliou,,fr,67.68.199.244,marcel.bisson@bell.net,14103388,000000121484249,5,4,,5
297354,06-DEC-11,05-DEC-11,Timothy,,en,65.95.27.51,lidrest@sympatico.ca,14210462,000000121696356,5,5,faster response would be good,5
297355,06-DEC-11,05-DEC-11,Jean,,en,184.147.124.239,markandsheri@bell.net,14210994,000000121685989,3,3,Enable the first contact person to resolve issues without having to be passed from person to person,4
297356,06-DEC-11,04-DEC-11,Nischal,,en,184.144.0.87,heidi.innes@sympatico.ca,14201222,000000121673927,4,4,,5
297357,06-DEC-11,23-NOV-11,Seifallah,,fr,184.144.204.18,glaplante@sympatico.ca,14075552,000000121429498,2,1,Je trouve qu'il m'en coûte trop cher pour le peu que j'utilise internet,2
297358,06-DEC-11,05-DEC-11,Ines,,fr,69.156.132.198,fortin.gendron@sympatico.ca,14208300,000000121682953,5,5,rien 1,5
297359,06-DEC-11,30-NOV-11,Camille,,en,69.158.67.78,dave.darch@sympatico.ca,14153850,000000121602686,5,5,,5
297360,05-DEC-11,28-NOV-11,Imen,,fr,70.48.190.189,real.bilocq@sympatico.ca,14134184,000000121531208,4,4,PAS PLUS MERCI,5
297361,05-DEC-11,04-DEC-11,Houcem,,fr,216.191.104.36,christian.leduc@sympatico.ca,14199800,000000121671758,3,2,,3
297362,05-DEC-11,04-DEC-11,Pedro,,en,184.145.14.65,alan_ferguson@sympatico.ca,14198872,000000121672142,5,5,"Nothing!

Like in the movie Napoleon Dynamite, Vote for Pedro!",5
297854,11-DEC-11,03-DEC-11,Jean,,en,65.95.178.223,bogdan.bejan@sympatico.ca,14190498,000000121662088,4,4,"There are several things that Bell SHOULD have done better:
1. The representative should give details about service installation procedure and price preferably in writing.

2. Bell SHOULD synchronize better the service upgrade: internet went down for 8 hours on Dec. 6.
I called and spent 3 hours over the phone to bring the service back at a much lower speed (2mbps), an unnecessary technician visit was scheduled for Friday, Dec.9, no one showed up, but I had to take a day off and waited for technician.
On Friday evening after calling tech support again, the speed was fixed in 45 min. from Bell's side, without any technician visit.

Overall the service upgrade was a bad experience, and regretted it. I would have been better cancelling and moving to a different provider.
I'm still not sure if the price offered over the phone will be the same on the next bill and what's the attached fine print.
",2
297855,11-DEC-11,15-NOV-11,Felix,,en,174.95.191.218,regomira@bell.net,13985614,000000121246246,5,5,,5
297856,12-DEC-11,05-DEC-11,Mariem,,fr,70.26.183.34,jcrinspection@bell.net,14209392,000000121684480,5,5,"L'un des services de bell: celui de la télé est déficiences assé souvent. par exemple, actuellement, je n,ai pas de description de la programmation. Elle n,est pas disponible depuis déja une semaine. Parfois, lorsqu'il pleu, lorsqu'il y a des vents, le service n,est pas disponible. C,est assé désagréable car ce n'est pas à l'occasion mais souvent. Je recommanderais Bell dans la plupard des services à l'exception de la télé",4
297857,12-DEC-11,12-NOV-11,Mahdi,,fr,69.157.226.103,frederic.peyroutet@sympatico.ca,13954112,000000121197626,1,1,,1
297858,13-DEC-11,12-DEC-11,Krutthiga,,en,76.68.100.55,34gore@sympatico.ca,14214750,000000121851248,1,3,Tell the truth,1
297859,13-DEC-11,12-DEC-11,Omar,,fr,70.53.222.178,bmdd@sympatico.ca,14216658,000000121842304,2,4,"J'ai du appeler 3 fois dans la même journée pour avoir du service.  La troisième fois, la personne a montré un peu de motivation a m'aider.  Le problème a été réparé, la carte Internet au central avait besoin d'un reset.  Pourquoi ne pas l'avoir fait dès mon premier appel ?  J'ai du me servir du Iphone de quelqu'un pour accéder à Internet et ça m'a coûté de l'argent. ",1
297860,13-DEC-11,12-DEC-11,Alvaro,,en,70.50.178.126,jacklen@sympatico.ca,14221450,000000121834421,3,3,To have your employee spell my name correctly.,2
297861,13-DEC-11,12-DEC-11,Ronald,,en,70.52.173.215,athank@sympatico.ca,14216034,000000121849422,5,5,Hire more people with the great skills of the gentleman who helped me.,5
297862,13-DEC-11,12-DEC-11,Adel,,fr,98.64.206.215,ouimetgilles@sympatico.ca,14226074,000000121845329,5,5,,5
297863,13-DEC-11,12-DEC-11,Basker,,en,174.92.32.207,angieandus@sympatico.ca,14215786,000000121841476,5,5,Nothing,5
297864,13-DEC-11,28-SEP-11,Abid,,en,70.30.98.244,facao@sympatico.ca,13429292,000000120209225,1,1,"There was a lack of consistency between two different employes with whom i spoke two minutes apart  regarding the same issue . In the end one agent say yes to my question the other said no to the very same question, all that, when both of them had access to my account entire information in front of them.
More to that the second agent showed somehow very impatient to deal with the matter and answer my questions. Even a little upset when told by me, that another agent two minutes before him had told me different.
 Thanks for asking and give me the chance to tell about my last experience with Bell customer service. Not satisfied at all   ",2
297865,13-DEC-11,12-DEC-11,Henry,,en,184.147.40.48,davecool@sympatico.ca,14218388,000000121850423,4,3,Nothing - the problem was probably with my software.,3
297866,13-DEC-11,12-DEC-11,Ashley,,en,70.26.151.132,brent.coffey@sympatico.ca,14216834,000000121840124,5,5,,5
297867,13-DEC-11,12-DEC-11,Heni,,fr,76.71.224.181,gauthierpare@sympatico.ca,14220084,000000121843470,2,4,"Le système de facturation , et particulièrement le calcul du prix réel d'un service chez-vous est d' une complexité incroyable...il n'est pas objectif et il laisse place a  beaucoup de confusion...suite à un appel chez Bell...on est jamais certain de ne pas s'être fait avoir...c'est nébuleux.",2
297868,13-DEC-11,12-DEC-11,Keerthi,,en,65.94.96.13,zamol@sympatico.ca,14230220,000000121846686,2,4,Educate the representative a little more. It would appear that the rep was not very in tuned with the problem. she took a very long time testing everything else but the modem. ,3
297869,13-DEC-11,12-DEC-11,Nora,,en,65.94.96.13,zamol@sympatico.ca,14230222,000000121852631,5,5,,5
297870,13-DEC-11,12-DEC-11,Manel,,en,70.53.240.158,george.russell@sympatico.ca,14220180,000000121837668,5,5,,4
297871,13-DEC-11,12-DEC-11,Tarek,,en,74.15.176.191,redvette63@sympatico.ca,14227090,000000121855289,1,1,,1
297872,13-DEC-11,12-DEC-11,Arthur,,en,76.64.123.78,abliddiard@sympatico.ca,14215212,000000121840139,5,5,Nothing,5
297873,13-DEC-11,12-DEC-11,Eric,,en,70.53.42.20,don.alexander@sympatico.ca,14218888,000000121836300,5,5,You could have been proactive in offering appropriate package discounts without making it necessary for me to call in requesting cancellation in order to be offered a better price,4
297874,13-DEC-11,12-DEC-11,Mohamed,,fr,184.145.174.47,bedardde@sympatico.ca,14216372,000000121850020,5,5,,5
297875,13-DEC-11,12-DEC-11,James,,en,65.93.118.8,hg2@sympatico.ca,14221012,000000121836260,5,5,"Nothing; James was very helpful",5
297876,13-DEC-11,12-DEC-11,Merly,,en,70.27.169.12,kbforster@bell.net,14222790,000000121847035,4,4,,5
297877,13-DEC-11,12-DEC-11,Ashwini,,en,184.145.76.207,michaelwb@sympatico.ca,14224982,000000121833149,3,4,It takes too long to get bill issues resolved.,4
297878,13-DEC-11,12-DEC-11,Andrea,,en,74.14.62.234,kevin.weese@sympatico.ca,14222900,000000121848504,4,2,It's been an ongoing issue now for a week with 2 different representatives working on it. She added 1 more piece to the puzzle and took it 1 step closer to being resolved I hope.,4
297879,13-DEC-11,12-DEC-11,Alejandro,,en,65.95.153.86,mprimeau14@sympatico.ca,14225450,000000121846074,4,5,,5
297880,13-DEC-11,12-DEC-11,Kevin,,en,174.92.115.252,marygmorgan@bell.net,14224600,000000121847234,5,5,,5
297881,13-DEC-11,12-DEC-11,Houssem,,en,65.92.244.58,tonysorgente@sympatico.ca,14229408,000000121846429,4,4,,5
297882,13-DEC-11,12-DEC-11,Frank,,en,76.66.125.29,barbras@sympatico.ca,14216234,000000121857864,5,4,"The representative was NOT Frank.
His name was Jose, located in  San Salvador.",4
297883,13-DEC-11,12-DEC-11,Rey,,en,64.231.221.56,cordless44@bell.net,14217924,000000121842056,2,2,"employee understand and see what a customer has to go through 
we are being messed over by this company  ",2
297884,13-DEC-11,12-DEC-11,Charles,,en,204.101.237.139,nmarzo@bell.net,14225841,000000121834108,,,I cancelled my internbet service. Obviously this survey is redundant !!,1
297885,05-DEC-11,03-DEC-11,Ahmed,,en,63.80.56.99,baokiendiep@sympatico.ca,14190250,000000121668305,4,4,the price of internet of the bell is expensive than the other. so could you make a good price for us thank you. happy your holiday season.,4
298348,06-DEC-11,05-DEC-11,Olfa,,fr,76.69.98.80,bj-c@sympatico.ca,14206434,000000121684040,5,2,"Mon problème ne vien pas de chez-vous,
c'est mon ordi qui ne peut pas envoyer
de message. Nous avons tout essaillé et
nous n'avons pas réussi a règler le 
problème. J'i travail toujour.
Merçi",4
298349,06-DEC-11,05-DEC-11,Alun,,en,184.148.65.16,h.gracie@sympatico.ca,14208844,000000121686574,3,4,,3
298350,06-DEC-11,05-DEC-11,Khan,,en,69.157.168.96,terem@bell.net,14213910,000000121696435,3,4,,4
298351,06-DEC-11,05-DEC-11,Anah,,en,76.64.213.89,tom-sharon.rutledge@sympatico.ca,14214084,000000121689262,4,4,"Your billing isn't the problem with Bell.  You can't provide high speed service to my house, and that will be the ultimate decision maker.",
298352,06-DEC-11,02-DEC-11,Hector,,en,69.158.3.139,jmlynn@sympatico.ca,14182758,000000121640241,5,5,,5
298353,06-DEC-11,05-DEC-11,Sonia,,fr,50.100.165.65,marc.andree.couture@sympatico.ca,14210876,000000121699179,4,1,,4
298354,06-DEC-11,05-DEC-11,Tathiana,,en,70.53.128.172,valart@sympatico.ca,14214260,000000121694222,3,3,make sure the other computer connected by router could also connect to the internet - which it doesn't,3
298355,06-DEC-11,05-DEC-11,Mahmoud,,fr,174.92.236.229,denystremblay@sympatico.ca,14207576,000000121699558,5,5,,5
298356,06-DEC-11,04-DEC-11,Padala,,en,173.239.186.126,pauline.gee@sympatico.ca,14203676,000000121673647,4,4,I wish I was supporting employment in Canada instead of being a party to exorting jobs to India. ,5
298357,06-DEC-11,05-DEC-11,Timmy,,en,174.95.105.107,sadovnick@sympatico.ca,14213056,000000121693936,4,4,,3
298358,06-DEC-11,05-DEC-11,Venkatesh,,en,70.27.81.108,g.turchet@sympatico.ca,14208422,000000121688432,5,5,,5
298359,06-DEC-11,05-DEC-11,Cara,,en,65.92.215.57,john.varadi@sympatico.ca,14209734,000000121693966,4,4,,4
298360,06-DEC-11,05-DEC-11,Houssemeddine,,fr,76.65.121.67,mariepaulelafreniere@sympatico.ca,14210942,000000121697303,4,4, j avais de la dificulté à l entendre,4
298361,06-DEC-11,05-DEC-11,Julie,,en,70.49.74.227,everdane@sympatico.ca,14208126,000000121697910,4,4,Honor your arrangment you made with me the first time I called.,
298362,06-DEC-11,05-DEC-11,David,,en,69.157.148.165,mmis@sympatico.ca,14211558,000000121685824,5,5,Nothing. Gret service,5
298363,06-DEC-11,05-DEC-11,Stephen,,en,64.231.214.196,craig.christie@sympatico.ca,14207240,000000121692699,4,5,I think it was fine. Everything was covered to my satisfaction.,5
298364,06-DEC-11,04-DEC-11,Kanchumarthi,,en,70.27.16.37,cd-litch@sympatico.ca,14199688,000000121679754,5,5,nothing ,5
298365,06-DEC-11,02-DEC-11,Suresh,,en,74.14.201.15,bev.gerry.kezar@sympatico.ca,14178458,000000121643867,3,4,"1 lISTEN TO YOUR CUSTOMERS, 
2 PASSING CUSTOMERS ON TO MORE EXPERIENCED PERSONELL IF THEY CANNOT SOLVE THE PROBLEM AT HAND.
3 IF A CUSTOMER IS CUT OFF WHILE BEING TRANSFERRED ETC.. HE/SHE SHOULD BE CALLED BACK IMMEDIATELY.",4
298366,06-DEC-11,05-DEC-11,Ammar,,fr,70.29.250.197,lisba@sympatico.ca,14210516,000000121698103,5,5,,5
298367,06-DEC-11,04-DEC-11,Rudolf,,en,184.145.251.22,zhangyuhong88@sympatico.ca,14205404,000000121678549,5,4,"trust each other.
PS: It should be like this , the more we stay with you the more credit we get. Now your stragidy is just opposite. You give new customer good price. That is why many customer always change their service supply every year.  ",5
298368,07-DEC-11,05-DEC-11,Olfa,,fr,69.157.139.164,dafa3@sympatico.ca,14207342,000000121690360,1,4,Je suis une artiste peintre et le mois de décembre es plus gros et vous avez bloqué mon email car il avais eu trop de sortie de message c'étais pas un vérus mais les invitations et achat des peintures et mon email a pas fonctionné 3 jours imaginé l argent que j ai perdu trop long avant de remettre le service,3
298369,07-DEC-11,02-DEC-11,Evangeline,,en,76.67.115.76,lotusblossom@sympatico.ca,14184072,000000121631374,4,4,I phoned Bell about cancelling a telephone that my (now gone) tenant had.It was part of my Bell Bundle because she could then get the rates that I had.I waz told that I had to continue to pay for 30 days and nothing I could say would change that --it was Bell policy!!!!! I asked to speak to asupervisor but he insisted that would make no difference--it is Bell policy. He could not tell me how I coud have known about this policy--it would have made a difference to me. He had no answer for this. I accepted this.  I then said I needed to change my internet service and he offered to connect me to that service--it didn't happen!I  called the internet service myself and a courteous person assisted me. Then I phoned the T.V. service and again was treated with the information I needed with courtesy!,3
298370,07-DEC-11,01-DEC-11,Manel,,fr,69.159.139.241,louise_julien@sympatico.ca,14171566,000000121608815,4,4,,5
298371,07-DEC-11,29-NOV-11,Ivette,,en,65.93.57.14,mary_dekker331@sympatico.ca,14145574,000000121563273,5,5,,5
298372,07-DEC-11,04-DEC-11,Joseph,,en,65.95.50.87,kasrahajari@bell.net,14202012,000000121679296,1,1,"My agreement with bell canada for home service bundell of phone, internet and TV is for 2 years ( started NOV/2011),but I have received a letter that you change it to the 1 year.in this case I would rather to cancell the service ",1
298373,07-DEC-11,05-DEC-11,Oliver,,en,174.91.119.15,doris.estie@sympatico.ca,14207746,000000121688924,4,2,"we have called several times for the same problem, it keeps happening even after the mentioned call, but at last he had his spervisor check the next day. I hope it is fixes now,or somebody finds the problem.",3
298374,07-DEC-11,28-NOV-11,Chuck,,en,69.159.14.45,royf.wilson@sympatico.ca,14134686,000000121538873,2,2,PROVIDE WHAT WAS PROMISSED,3
298375,07-DEC-11,05-DEC-11,Karla,,en,70.27.50.153,rhemphill@sympatico.ca,14212684,000000121699427,5,5,,5
298376,07-DEC-11,05-DEC-11,Remi,,en,74.15.56.50,ckwilcox@sympatico.ca,14207094,000000121699080,4,4,,3
298377,07-DEC-11,05-DEC-11,Nizar,,fr,76.67.199.219,fleumen@bell.net,14208274,000000121694167,4,5,,5
298378,07-DEC-11,05-DEC-11,Merly,,en,76.65.9.199,sotimysoti@sympatico.ca,14213496,000000121688426,2,1,"your techs should call back when they state they will within 24-48 hrs. My issue remains unresolved for too long now as I sit and wait for another 24-48 hr. call back. spent two hours yesterday with a tech, who could not correct problem which seems to be on your end. I am definitely not happy as I am paying for security protection which I am not getting and I feel vulnerable and am restricting my computer use. My issue is fixable so what's the reason for the delays? This problem has existed for 3 weeks. I need my computer protected.I have talked to 3 techs and have waited for 1 promised call back which never came, and am now 30 hrs into waiting for a 2nd. call back.If you can help speed this process along, please help. Thanks",2
298379,13-DEC-11,12-DEC-11,Srinivas,,en,70.27.113.180,sheila.mccoy@sympatico.ca,14228218,000000121853028,4,4,Had trouble hearing Srinivas (India) at times - connection issue.,5
296848,05-DEC-11,02-DEC-11,Remi,,fr,64.34.147.229,simontheriault@sympatico.ca,14187808,000000121649148,5,5,,1
296849,05-DEC-11,30-NOV-11,Majdi,,fr,70.53.210.143,jslpentreprise@bell.net,14157268,000000121599013,5,5,rein,5
296850,05-DEC-11,03-DEC-11,Majdi,,fr,64.229.135.230,renechretien@bell.net,14196524,000000121659381,5,5,,5
296851,05-DEC-11,04-DEC-11,Serina,,en,184.145.23.147,saunders87@sympatico.ca,14204364,000000121679110,4,4,someone with a more friendly voice..other than that she helped resolve my problem.,4
296852,10-DEC-11,14-OCT-11,Mahmoud,,fr,65.93.158.104,gerald.lalonde@sympatico.ca,13620732,000000120555029,5,5,"Bell a chercher pourquoi après 3 demandes, je n'avais toujours pas recu un modem neuf pour internet, on a vérifié semble-t-il avec Purolator mais sans résultat. Purolator est une possession de »Postes Canada et c,est la pire société pour les livraisons chez moi, la dernière fois, on a gaspillé 400 km avant de recevoir un petit colis...depuis, UPS est utilisé et je recois mon colis de Toronto chez moi dans les 2 jours, ca c'est du service. Enfin, lorsque j`ai téléphoné pour annuler le service dont Bell ne pouvait me fournir après 3 senaines, on m'a promis quùn camion Bell viendrait des le lundi me livrer mon modem neuf et en effet c`est arrivé et cela a duré 10 minutes. Curieux: j<avais recu un téléphone électronique la veille me remerciant dàvoir choisi Bell pour ma nouvelle connection Internet...cve nèst pas une nouvelle connection, cèst votre modem de pietre qualité qui était grillé me privant de connections importantes avec la Bourse pendant plus de 2 semaines...et la téléphoniste mà alors accordé 3 mois de crédit pour compenser lèrreur de Bell, merci. Autre fait curieux, cela fait 2 fois que je recois un collant de Bell pour que je poste mon vieux modem et qui semble indiquer que je ne suis plus client internet de Bell...non sens, le technicien qui m'a apporté le nouveau modem a rapporté lui-meme celui défectueux pour s'assurer qu'ìl ne soit pas refilé ailleurs. Curieusement, ce même technicien en arrivant me disait qu'ìl s'en venait faire une nouvelle installation Internet...lui ai dit non, ce nèst que le modem qui est grillé, je suis déja branché à internet chez Bell. Dans un autre document informatique de Bell, recu après que le service internet fut rétabli, il était question de 3 choix et celui du centre était que je ne recevais pas la communication internet...comment une personne pourrait-elle répondre à ce message s'ìl n'est pas en mesure de le recevoir...sauf en différé lorsque que le service est rétabli...En terminant, votre compte avait été égaré et ce nèst que le mois suivant que je me suis rendu compte qu`l nàvait pas été payé, je me suis empressé de le faire...surprise, le compte suivant avait une charge d<intérêts de 46.87 % par an et en plus pour 2 mois (7,60 $)ainsi que les intérêts réglementés de 0,24 $...le taux des usuriers des de 60% selon la loi fédérale...vous y êtes presque...cèst une des raisons pourquoi je ne recommanderais jamais votre société à qui que ce soit. Le taux directeur de de 1% au Canada et les obligations 10 ans ne rapportent que 2% l'an...avec votre 46,87 %, vous battez tous les taux des grands magasins. Ce geste n'a pas été apprécié et à la première occasion aux échéances, je ferai affaire ailleurs. Bien à vous, Gérald Lalonde, ce 10 décembre 2011.        ",1
296853,10-DEC-11,23-NOV-11,Deepika,,en,174.88.200.22,k_9_finn@bell.net,14077466,000000121423936,4,4,,5
296854,10-DEC-11,18-NOV-11,Zoubeir,,fr,142.83.138.14,cgarneau@bell.net,14015748,000000121338670,5,4,,5
296855,10-DEC-11,04-DEC-11,Pradeep,,en,184.144.9.154,jkpearce@bell.net,14201754,000000121680799,4,4,,5
296856,10-DEC-11,02-DEC-11,Hakim,,fr,76.67.87.60,evelyn.jp@sympatico.ca,14180770,000000121644690,4,4,,5
296857,14-DEC-11,13-DEC-11,Juan,,en,70.27.206.175,percy.graves@sympatico.ca,14240350,000000121871831,5,5,nothing,5
296858,14-DEC-11,13-DEC-11,Tony,,en,70.48.41.189,susan_munro@sympatico.ca,14242350,000000121861834,4,4,,5
296859,14-DEC-11,13-DEC-11,Houssem,,fr,216.209.241.59,louise.cote@sympatico.ca,14238240,000000121864960,4,4,,3
296860,14-DEC-11,13-DEC-11,Reshma,,en,99.226.14.67,james.dunlop2@sympatico.ca,14236420,000000121872164,5,5,,3
296861,14-DEC-11,13-DEC-11,Nandhini,,en,64.231.118.185,fpapak@sympatico.ca,14235066,000000121877013,5,5,,5
296862,14-DEC-11,13-DEC-11,Mokhtar,,fr,174.88.227.114,bouchard.jean@bell.net,14232620,000000121863165,5,1,,1
296863,14-DEC-11,12-DEC-11,Srinivas,,en,64.231.144.117,jrowley@bell.net,14222450,000000121855890,4,1,Take less than 10 hrs to restore the service,2
296864,14-DEC-11,13-DEC-11,Shawn,,en,184.146.170.126,marnee.daponte@sympatico.ca,14238860,000000121861823,2,,"Don't pass off to other areas & back again, someone should deal with the issue.
Reduce wait times.
Greatly reduce the length of time someone puts you on hold.",1
296865,14-DEC-11,13-DEC-11,Josue,,en,76.67.101.227,phrantic@sympatico.ca,14240442,000000121870015,5,5,Provide a more specified time as to when the outage would be fixed,5
296866,14-DEC-11,13-DEC-11,Serina,,en,74.15.100.195,martin.adema@sympatico.ca,14238890,000000121880480,5,5,,5
296867,14-DEC-11,13-DEC-11,Suresh,,en,65.95.107.29,hratour@sympatico.ca,14236030,000000121878022,5,4,"I am  having very often the same pronblem of password or no connection between interbnet and outlook express.
Whta can be the reason?",5
296868,14-DEC-11,13-DEC-11,Cesar,,en,70.29.234.72,janetsymmers@bell.net,14236468,000000121881382,5,4,,5
296869,14-DEC-11,12-DEC-11,Eleanor,,en,64.231.223.65,k.r.murray@sympatico.ca,14222602,000000121837648,5,5,Find more employees like Eleanor,5
296870,14-DEC-11,12-DEC-11,Ronald,,en,64.231.223.65,k.r.murray@sympatico.ca,14222604,000000121836440,5,5,Find more employees like Ronalld,5
296871,14-DEC-11,12-DEC-11,Luis,,en,70.29.3.120,jbarrie12@sympatico.ca,14221668,000000121839706,1,1,"Have a rep that knows your product. For gods sake do not put me on hold and play and play music.
The repairman I got was excellent. He also said that our MODEM from Bell is old, outdated and should be replaced by BELL.",1
296872,14-DEC-11,13-DEC-11,Margaret,,en,76.70.73.90,sueprise@bell.net,14242302,000000121868549,5,5,,5
296873,14-DEC-11,13-DEC-11,Srinivasan,,en,70.31.69.10,blightbody@bell.net,14232532,000000121879790,1,1,I was on hold for 30 mins not acceptable,1
296874,14-DEC-11,12-DEC-11,Chae,,en,50.101.52.226,esustrean@bell.net,14219436,000000121841841,4,4,,5
296875,14-DEC-11,13-DEC-11,Ronald,,en,184.144.47.207,nhs@sympatico.ca,14239842,000000121879348,4,4,You should have identified & corrected the problem with your equipment BEFORE it became a problem for me! That's what I pay you so much to do.,3
296876,14-DEC-11,13-DEC-11,Eduardo,,en,69.159.73.24,mojo1986@sympatico.ca,14239570,000000121873247,5,,Had difficulty with accent of representative.,4
296877,14-DEC-11,13-DEC-11,Salvador,,en,64.231.187.213,l.melbourne@sympatico.ca,14237726,000000121864557,5,5,,4
296878,14-DEC-11,13-DEC-11,Umesh,,en,67.70.56.55,mikeculhane@sympatico.ca,14239352,000000121880165,3,4,,4
296879,14-DEC-11,13-DEC-11,Salvador,,en,70.48.239.225,almalane1@bell.net,14231710,000000121870510,4,3,Explain why it keeps bumping me off line.,3
297363,05-DEC-11,04-DEC-11,Khan,,en,76.70.68.61,eymani@sympatico.ca,14200646,000000121681595,1,2,Hire people in Canada who can speak English - took too long to resolve the problem due to language barrier and he had to get someone else to solve the problem,3
297364,05-DEC-11,04-DEC-11,Mohammed shafeeq,,fr,204.101.237.139,ibarjawi@sympatico.ca,14201340,000000121682144,5,5,,4
297365,05-DEC-11,02-DEC-11,Asma,,en,74.14.66.36,hkamerman@sympatico.ca,14181908,000000121629688,1,1,I was not impressed that I had to wait three days in order to get my email back then today I had to recall you in order to have it back.,2
297366,05-DEC-11,04-DEC-11,Kanchumarthi,,en,64.229.168.242,jsp88@sympatico.ca,14201930,000000121681769,4,4,I find it very difficult to understand someone with an strong accent and Bell never has anyone that is English to help on the telephone.  Do you not every employ a English Canadian?????,
297367,05-DEC-11,03-NOV-11,John,,en,64.228.88.177,fag_gordon@sympatico.ca,13854234,000000121004725,2,2,???????????,2
297368,05-DEC-11,04-DEC-11,Shirin,,en,209.90.153.3,lwalks@sympatico.ca,14202620,000000121673260,4,1,"I was told that someone would call me.  They called at the incorrect number.  The new password was sent to my email)-how can I get to my email???
It was a completely different password and did not work when I tried.  Had to call in once again (20th time).  I was on hold for 4 minutes and then was hung up on.  I would like to be able to speak to someone who matters regarding the service or lack of it.  Your systems and peopel don't talk to each other.  Please have someone in authority call me at 416-558-0271  ",1
297369,05-DEC-11,02-DEC-11,Sylvie,,en,69.158.183.21,dlweber@sympatico.ca,14180200,000000121630271,5,5,,5
297370,05-DEC-11,02-DEC-11,Sandra,,en,69.158.183.21,dlweber@sympatico.ca,14180202,000000121653180,5,5,,5
297371,05-DEC-11,04-DEC-11,Arun,,en,67.70.155.190,vinman36@sympatico.ca,14205150,000000121676093,5,5,this particular day: zero:agent madhu muthyala id xy271 based in india was the best expierence...1000pct positive. i have had some expierences that rattled me this was the best positive help i understood his english he was very helpful 100pct been with bell 47 years big supporter its canadian eventually bring back the jobs to canada that will help our economy i know corporate america distroyed everything but we shouldnt destroy ourselves..oh  its all about money..i have had some bad expierences this was the best positive..one thus far...,5
297372,05-DEC-11,01-DEC-11,Arselene,,fr,76.65.170.103,miche.102@sympatico.ca,14172554,000000121627072,2,1,aucune idée,3
297373,05-DEC-11,04-DEC-11,Justin,,en,70.26.140.180,spshlone@sympatico.ca,14204592,000000121674450,5,5,nothing,4
297374,05-DEC-11,10-NOV-11,Haythem,,fr,70.24.205.237,mbcsauve@bell.net,13936024,000000121166103,4,4,,4
297375,05-DEC-11,04-DEC-11,Marwa,,fr,70.29.155.50,raymondcharron@sympatico.ca,14203928,000000121676006,5,5,Tout était parfait avec la représentante,5
297376,05-DEC-11,02-DEC-11,Nabil,,fr,67.70.78.24,micheline.l@sympatico.ca,14185080,000000121653874,4,1,Que le service soit réellement rétabli dans les 48 heures tel que promis. Cela a pris 72 heures après  deux appels.,4
297377,05-DEC-11,04-DEC-11,Arbi,,fr,76.68.156.179,jasvik@sympatico.ca,14201568,000000121682155,5,5,,5
297378,05-DEC-11,04-DEC-11,Arun,,en,208.97.118.162,minnesota@sympatico.ca,14203210,000000121673185,5,5,,5
297379,05-DEC-11,21-NOV-11,Nas,,en,76.71.97.113,marcia.skvorc@sympatico.ca,14051392,000000121375516,5,5,,4
297380,05-DEC-11,04-DEC-11,Claudia,,en,65.95.210.126,slharpley@sympatico.ca,14204532,000000121672218,3,1,We had to call 3 times about the same problem and were something different every time and was assured that the problem had been solved the first 2 calls.  We were also told that we'd be without internet for 24 hours because they were working in our area on our third call but the internet was working for us within 10 minutes.  YOU LIED!,1
297381,05-DEC-11,28-NOV-11,Madhu,,en,174.94.33.110,johnlavis@bell.net,14130240,000000121549772,1,1,The customer care representative Madhu was suppose to check on something for me and get back to me.  She had both my home and work phone numbers and never had the decency to call me back??,1
297382,06-DEC-11,05-DEC-11,Khan,,en,70.24.165.207,fjb33@sympatico.ca,14208262,000000121684389,4,4,"
NOTHING",5
297383,06-DEC-11,05-DEC-11,Rym,,fr,69.157.85.130,ndumont001@sympatico.ca,14211776,000000121685528,4,4,,5
297384,06-DEC-11,05-DEC-11,Sujay,,en,70.51.224.48,reedly@sympatico.ca,14212616,000000121684082,5,5,,5
297385,06-DEC-11,05-DEC-11,Nikitha,,en,70.24.105.183,grhs@sympatico.ca,14208760,000000121692919,4,4,,4
297386,06-DEC-11,02-DEC-11,Yahia Isameddine,,fr,70.53.209.78,francine.cholette-morin@sympatico.ca,14181012,000000121649831,3,4,"Pourquoi se ramasse t-ton toujours en Tunesie lors d'appels? N'avons nous pas d'escellents employes au Quebec pour repondre aux clients?
Pourquoi nous demander notre numero de telephone lorsque on l'a entree mechaniquement? Il serait si facile de le faire apparaitre a l'ecran du repondant.
Pourquoi me faire repeter mon numero de telephone 5 fois? En Tunesie n'ont'ils pas de crayon pour le prendre en note si ils ne sont pas capable de l'entree correctement la premiere fois? ",3
297387,06-DEC-11,05-DEC-11,Kristen,,en,70.54.45.2,a.stokes@sympatico.ca,14205652,000000121697978,3,,Do not give me the run around to reach someone who can help me.,3
297388,06-DEC-11,03-DEC-11,Kyle,,en,76.64.153.104,donmimbrundleputt@sympatico.ca,14191728,000000121668234,2,2,,2
297389,06-DEC-11,04-DEC-11,Mohammed,,en,184.144.20.139,cactuss@sympatico.ca,14199572,000000121674745,4,5,,5
297390,06-DEC-11,05-DEC-11,Karina,,en,184.145.5.170,ymf1@sympatico.ca,14214612,000000121686289,4,4,"explained a bit better on my first call,as I had to call 3 times to get my bill  bundle explained",4
297391,06-DEC-11,05-DEC-11,Rudys,,en,70.27.75.37,jmzeoli@sympatico.ca,14209662,000000121692868,5,5,Can't think of anything.  Rudy the technician was extremely helpful and patient as he guided me through the process of checking out my problem.,5
297392,06-DEC-11,05-DEC-11,Steph,,en,74.15.45.66,lzister@sympatico.ca,14210748,000000121685685,4,5,Take less time,5
297393,06-DEC-11,05-DEC-11,Nelly,,en,70.53.144.200,k.royle@sympatico.ca,14209956,000000121686114,4,2,"Nelly in Central America(Spanish)who resolved alot of the problems by the direct connection method unfortunately was not able to solve the sourse of the problem. She was good, however.
The source of the problem is that the laptop internally is now too old & electronically unrepairable. The laptop basically is of average consumer quality. It will soon be in an average consumer garbage truck.
Problem solved.",4
297394,06-DEC-11,05-DEC-11,Awatef,,fr,69.157.133.134,robertduhamel@bell.net,14212832,000000121683935,5,5,,4
297886,05-DEC-11,03-DEC-11,Youssef,,fr,24.226.173.97,francebourg@sympatico.ca,14192262,000000121667014,5,5,,5
297887,05-DEC-11,01-DEC-11,Drew,,en,76.64.205.180,rmalhotra@bell.net,14174544,000000121609503,5,5,Have more people like Drew with you,5
297888,05-DEC-11,03-DEC-11,Nizar,,fr,67.68.127.2,judithross25@sympatico.ca,14193848,000000121665866,3,4,demande résolue mais avec plusieurs appel et tres décevant d'appeller chez Bell les fins de semaine. Difficile de se faire comprendre.,2
297889,05-DEC-11,03-DEC-11,Andy,,en,216.16.243.246,gordon.janes@sympatico.ca,14192632,000000121654790,3,1,"Problems connecting phone lines.

Did not properly assess the problem, which seems to have resolved itself, meaning it was a Bell Network problem.  (no changes in the house)",3
297890,05-DEC-11,03-DEC-11,Edwin,,en,216.16.243.246,gordon.janes@sympatico.ca,14192634,000000121654943,3,1,"Second call since was cut off previously.  The people on the line are positive and try to be helpful.  A service technician has been scheduled to the area, but since the problem has resolved itself, he will not solve anything locally.

This seems to be a problem with Bell Network.",3
297891,05-DEC-11,04-DEC-11,Gustavo,,en,184.146.136.186,david.galevski@bell.net,14200144,000000121680076,5,5,"I called earlier in the day and a rep advised he would have to log on to my computer to review the set up, as everything else looked fine. I had to leave to run an errand and advised I would call back later in the day. The second time I called, if I'm not mistaken the rep's name was Gustavo, he knew exactly what the issue was after less than 30 seconds of explaining my issue. He gave me a solution and within 3-4 minutes all issues were resloved. In the process, his solution is one that I can perform if I experience the issue again. Not to discredit the 1st rep that I spoke with as he was very polite and willing to help but Gustavo's method of deduction and or exeperience yielded a very timley correction, whereas the 1st's rep suggestion would have taken longer to perform, If I had the time to allow him to log on to my computer. Gustavo was polite with good listenening skills and a very good demeanour.  Please thank him again for me!!!",5
297892,05-DEC-11,02-DEC-11,Suresh,,en,65.95.152.205,sithee@bell.net,14187838,000000121652672,5,5,,5
297893,05-DEC-11,03-DEC-11,Grace,,en,70.24.109.21,marycw@sympatico.ca,14195044,000000121668979,2,3,"Your agents do not speak Canadian English and are very hard to understand, especially as they are trying to teach me something new.
When I asked to speak to a supervisor I was given the runaround and never did speak to an employee who identified himself as such.

The  frustrating experience lasted an hour. 

The time above is inaccurate

My comments are based on the whole deal, not on Grace specifically.  I spoke with 3 different people",2
297894,05-DEC-11,04-DEC-11,Mohammed,,en,70.31.45.60,bonnie.stevens036@sympatico.ca,14199426,000000121674821,2,3,"This is my opinion re: the ENTIRE experience! Not one thing done right!!
    I phoned your internet customer service approx. 1-2 weeks ago to request a new modem as mine was not only expensive & slow, but way out of date.
A half hour of pushing phone buttons & answering a lot of stupid questions, the person on the other end of the line who was somewhere in the Philipines agreed that I could have a new modem, & that it would be sent to me by Canada Post for a $20 fee; naturally I objected strongly to this - a postal fee for an item you would then charge me $4.95 per month! The poor stooge on the line could only repeat that he was following orders!
Guess what!! Last Saturday at 8 am., I got a recorded message saying a technician would be at my house on Monday between 8 am. & noon to install the modem.I phoned tech services again to verify the change - another frustrating half hr. of pushing buttons, being on hold & repeating information already given. That person, also in the Philipines confirmed a service call Monday am, 8-noon.
So guess what again!!! Nobody at the door by 11:30 am., so I called servie again (15 min.)& was told he was on his way. But he didn't arrive!! So I made some more phone calls & by being VERY adament, I got someone in the Philipines -15 min.later- to connect me to someone in Toronto. I had dialed & asked for Customer Relations, but was connected to your ""Loyalty"" department here in Toronto. 'Drasa' apologized again (as had every service rep), told me the technician had been held up, but would be at my house with the modem by 1 pm. He also stopped me from switching to Rogers for my internet service and ABB (Anybody But Bell) for my home phone, by offering some discounts that compensate for Bell's outrageous charges for really bad service, and a lost day's pay for me.
   The technician, a really nice & capable man named Glen, finally showed up around 1:30 (NOT 8-12 while I stayed home to wait). He managed to attach the new modem just in time for the power to go out. We waited some minutes, he then explained how I could set up the new modem & left. Not his fault, but if he or an alternate had arrived in the time allocated, while the power was on by the way, that problem would not have arisen. AND why was I not informed by your service people that the service call would NOT be by noon, so I could at least have made some use of MY time? 

So really, do you think this whole experience was in any way satisfactory?? 
Maybe you should change your corporate language:- i.e.- non-service and 
         - we don't really care because we're just about a monopoly
         - nobody at management level ever has to deal with dissatisfied, angry customers; just those underpaid unfortunates in India & the Philipines. 
 ",1
297895,05-DEC-11,02-DEC-11,Nabiha,,en,70.52.30.4,pjaimes@sympatico.ca,14186332,000000121638545,4,3,"The service offering in my neighborhood is NOT good.  Although I am paying for 5Mb speed, I barely get 3.4Mb",4
297896,05-DEC-11,04-DEC-11,Afroze,,en,174.89.56.18,bdonkin@sympatico.ca,14199248,000000121680197,5,5,,5
297897,05-DEC-11,29-NOV-11,Gregory,,en,65.94.99.239,duttyshut@sympatico.ca,14140792,000000121561863,1,2,,1
297898,05-DEC-11,02-DEC-11,Melvin,,en,184.147.185.179,emccullough@sympatico.ca,14180656,000000121643796,5,5,,3
297899,05-DEC-11,04-DEC-11,Alex,,en,70.53.87.153,berrypatch@sympatico.ca,14199306,000000121676271,5,4,,5
297900,05-DEC-11,30-NOV-11,Mohammed,,en,70.26.125.42,gcargo@sympatico.ca,14155306,000000121587719,4,5,I am a senior--need slower instructions.,4
297901,06-DEC-11,03-DEC-11,Jihed,,fr,184.144.179.144,luc.durand76@bell.net,14194632,000000121662040,4,4,"me retrouver mon mot de passe pour mon 1d luc.durand76@hotmail.com
je le cherche depuis 15 joours par toute les manières sans résultat",4
297902,06-DEC-11,05-DEC-11,Claudia,,en,70.24.250.58,ruth.gaudreau021@sympatico.ca,14212994,000000121695914,5,5,None,5
297903,06-DEC-11,05-DEC-11,Reshma,,en,70.29.90.246,humbertosilva@sympatico.ca,14209100,000000121698596,5,5,,5
297904,05-DEC-11,03-DEC-11,Armando,,en,67.70.199.250,tricky.ricky47@sympatico.ca,14198044,000000121666590,5,5,,4
298380,13-DEC-11,12-DEC-11,Paula,,en,70.26.2.108,marylavergne_3@sympatico.ca,14224604,000000121854694,3,3,The confirmation email I received after the call indicated that my Bundle savings had been removed. I had to call back the next day to have them reinstated. The other representative I spoke with said that it had to be added manually after changes were made to the account. The one thing that could have been done better is that it could have been done right the first time so I wouldn't have to call back.,3
298381,13-DEC-11,13-DEC-11,Katherine,,en,70.31.107.215,adobronyi@sympatico.ca,14230292,000000121859362,5,5,,5
298382,13-DEC-11,12-DEC-11,Aymen,,fr,184.145.253.218,jcd@bell.net,14221707,000000121837187,4,4,c'était bien comme ca,4
298383,13-DEC-11,14-SEP-10,Jessica,,en,74.15.81.161,judy519@sympatico.ca,9358472,000000111311800,5,5,,5
298384,13-DEC-11,12-DEC-11,Ronald,,en,76.64.231.245,sohail.jafri@sympatico.ca,14228474,000000121838592,2,1,"bell reps should be more knowledgeable,experienced and courteous.",2
298385,13-DEC-11,12-DEC-11,Amine,,en,70.48.242.14,briron@bell.net,14216888,000000121848499,3,3,"not put my email account on hold, when we only have been here for 1 week, before it is put on hold you should call",4
298386,13-DEC-11,12-DEC-11,Hector,,en,184.144.33.97,cactuss@sympatico.ca,14217092,000000121844814,3,1,Not all that impressive,4
298387,13-DEC-11,12-DEC-11,Amy,,en,70.24.183.203,starmen@bell.net,14228636,000000121848427,5,5,,5
298388,13-DEC-11,13-DEC-11,Lokeswaran,,en,70.55.28.129,robertderikozis@sympatico.ca,14230794,000000121859455,5,5,"Nothing!

",5
298389,13-DEC-11,13-DEC-11,Ridha,,fr,70.29.241.78,daillac@sympatico.ca,14218196,000000121858753,4,3,M'avertir de sauver mon carnet d'adresse avant de transférer mes courriels de Outlook Express à Microsoft Outlook,4
298390,13-DEC-11,12-DEC-11,Charles,,en,70.31.95.201,rpiukkala@bell.net,14227602,000000121853516,1,1,"Followup with the commitment to have someone familiar with my TV account to call us as indicated would occur.Although Charlie was sympathetic to our issue, and seemed like a nice person, he was unable to resolve or understand our account as to whether any changes had occurred/been properly  documented.
Follow-up and indicate that they had actually listened to the call from the call centre - loyalty person. This employee should not ne making calls topublic. Called me by three different names during the call, kept reverting to hus script, did not get supervisorto come on line or even call back as promised. His level of listening and command of English very poor - increasing frustration.Obviously no one is concerned and customer relationship suffers
I am reviewing the options available with other carriers/suppliers.",1
298391,13-DEC-11,12-DEC-11,Denis,,fr,76.64.239.123,m.fields@sympatico.ca,14224021,000000121841751,5,5,"Rien du tout, j'ai été très satisfaite. Le monsieur a été très gentil et il m'a très bien consiller. Un gros merci. Joyeux Noel et Bonne Année  ",5
298392,13-DEC-11,12-DEC-11,Med Aymen,,fr,76.64.239.123,m.fields@sympatico.ca,14224023,000000121841710,5,5,Ah Bonsoir Med Aymen je te remercie beaucoup pour l'aide que tu m'as donner.Avec une personne comme toi c'est de l'amélioration à 100 pour cent.Tu as été très gentil et un gros merci. Joyeux Noel et Bonne et Heureuse Année,5
298393,13-DEC-11,12-DEC-11,Alexandra,,en,174.89.26.111,therodies@sympatico.ca,14229216,000000121856759,5,5,I cant think of anything. The tech was personable and resolved my problem quickly.,5
298394,13-DEC-11,12-DEC-11,Reina,,en,64.229.216.116,billsinclair@sympatico.ca,14216570,000000121852926,5,5,nothing - service was excellent,5
298395,13-DEC-11,12-DEC-11,Mohamed Taher,,fr,70.53.206.84,jbrault001@sympatico.ca,14221690,000000121858214,5,5,,4
298396,13-DEC-11,12-DEC-11,Mohamed,,fr,65.92.214.169,andrevelo@bell.net,14215720,000000121846085,5,5,Rien de mieux.  Le service est impeccable.  Merci,5
298397,13-DEC-11,12-DEC-11,Abbey,,en,70.50.111.44,amekuipers@sympatico.ca,14215612,000000121848248,5,5,nothing reaaly comes to mind,5
298398,13-DEC-11,12-DEC-11,Samantha,,en,76.64.227.116,garymorris@sympatico.ca,14220068,000000121835486,4,4,,4
298399,13-DEC-11,28-NOV-11,Daniella,,en,24.226.126.67,john651@sympatico.ca,14130216,000000121549039,3,1,Experience was fine. Not  problem that the rep could resolve. This is a policyt issue,1
298400,13-DEC-11,12-DEC-11,Ahmed Khalil,,fr,174.93.146.119,m.brault@sympatico.ca,14224012,000000121847032,5,5,Rien,5
298401,13-DEC-11,12-DEC-11,Denis,,en,67.70.161.54,thesleeths@sympatico.ca,14229228,000000121849225,4,2,"Your first rep. Tried to 'muscle' me into accepting an illegitimate fee.  Each month you overcharge and do not honor our agreement unless I call, spend mt time, and complain.  A horribly run corporation.",1
298402,13-DEC-11,12-DEC-11,Sandra,,en,184.147.126.100,kevin.hoadley@sympatico.ca,14222898,000000121851278,5,5,,5
298403,13-DEC-11,12-DEC-11,Maurice,,en,70.50.220.49,jaweran@bell.net,14221652,000000121857591,5,5,To support other provider i.e hotmail and live.ca instead of only supporting Sympatico,5
298404,13-DEC-11,12-DEC-11,Ericka,,en,70.29.110.226,rcladouceur@bell.net,14227046,000000121842678,4,4,,5
298405,13-DEC-11,12-DEC-11,Steph,,en,69.158.81.244,john.siderius@sympatico.ca,14222250,000000121839011,1,2,I'm supposed to be on High Speed but its still slow and some web sites it just freezes up. One thing? Had the problem resolved.,2
298406,13-DEC-11,12-DEC-11,Kumar,,en,174.91.72.62,murray.lund@sympatico.ca,14225564,000000121855094,4,4,It went well.  The part that I needed replaced arrived today.  Very quick. ,4
298407,13-DEC-11,12-DEC-11,Linda,,en,74.12.86.117,patjohnson94@sympatico.ca,14226218,000000121844680,5,4,,5
298408,13-DEC-11,03-DEC-11,Rebello,,en,70.29.57.76,thomasmiskewycz@bell.net,14197924,000000121669690,5,5,"we have a service men on saturday he was here over two our and can not fix the problem sunday on other service men came (he fix the problem 5 minutes)
he know what to du i guess. now is ok
thank you .",5
298409,13-DEC-11,12-DEC-11,Sofiene,,fr,76.69.137.110,isabellep1960@bell.net,14221298,000000121855686,2,,Avoir une meilleure connaissance des paramètrages d'Outlook à faire quand on est fourni en Internet par Bell mais que l'on utilise une autre messagerie (indépendante de tout fournisseur d'internet). A moins que cela soit une volonté délibérée de Bell de ne  pas aider ses clients qui sont dans cette situation...,3
298410,13-DEC-11,12-DEC-11,Mariem,,fr,65.94.2.41,mariesylvienolin@sympatico.ca,14224404,000000121835554,1,1,"On m'a facturé des frais de 10.00 +taxes pour un service qui n'a jamais été activé et dont j,ignnorais qu il m était facturé. FACTURÉ UN CLIENT D UNE FACON ABUSIVE C'EST DU VOL...",1
298411,13-DEC-11,12-DEC-11,Miguel,,en,65.94.179.237,m.sindelar@sympatico.ca,14224042,000000121855607,5,5,nothing. the service was great!,4
298412,13-DEC-11,12-DEC-11,Khalil,,fr,69.156.19.130,emilecloutier009@sympatico.ca,14219332,000000121857123,5,5,Merci probleme resolu.,5
298413,13-DEC-11,12-DEC-11,Pradheep Kumaar,,en,70.24.96.97,BEAUCHAMP2@sympatico.ca,14214810,000000121857280,2,1,Fix the problem,4
296880,05-DEC-11,04-DEC-11,Ammar,,fr,216.191.104.36,christian.leduc@sympatico.ca,14199802,000000121672750,3,2,"J'ai appelé de nouveau Bell afin de signaler que j'avais trouver la raison pour lequel le 2Wire ne conservait pas mon mot de passe d'administrateur.

J'ai noté que lorsque on saisie un mot de passe et qu'en plus on inscrit l'indice du mot de passe(au champ proposé). Le Modem/Routeur 2Wire ne garde pas ce mot de passe lors qu'on le ferme une fois son utilisation terminé.

J'ai donc reconfiguré de nouveau le modem/routeur 2Wire cette fois en indiquant le mot de passe d'administrateur sans toutefois inscrire d'indice.

Et voilà, mon mot de passe est dorénavant conservé en tout temps!

Comme vous ouvez le constater, j'ai trouvé par moi-même ce BUG du modem/routeur 2Wire.

Malgré mes nombreux appels chez Bell, personne n'avait été en mesure de trouver ce BUG du modem/routeur 2Wire.

J'ai dû passer plus d'une journée de mon temps afin de parvenir à trouver le problème et en identifier la cause!",2
296881,05-DEC-11,30-NOV-11,Hector,,en,174.94.63.148,ann.ohare@sympatico.ca,14151778,000000121599177,5,5,,5
296882,06-DEC-11,05-DEC-11,Carolina,,en,69.158.26.230,smorff@sympatico.ca,14213448,000000121687546,5,5,,5
296883,06-DEC-11,12-OCT-11,Aymen,,fr,65.92.183.239,krief_julien@sympatico.ca,13596540,000000120494250,4,4,,5
296884,06-DEC-11,05-DEC-11,Julio,,en,76.64.148.34,mjpayne@sympatico.ca,14211522,000000121687613,5,4,,4
296885,06-DEC-11,04-DEC-11,Quintin,,en,64.231.180.151,morand_67@sympatico.ca,14203324,000000121673994,3,4,you could have been quicker with the service to home.,3
296886,06-DEC-11,29-NOV-11,Ghislain,,fr,70.30.235.34,pc.design@sympatico.ca,14147034,000000121574683,1,1,"respecter mon contrat interbet illimitée
",
296887,06-DEC-11,05-DEC-11,Benjamin,,en,70.26.143.113,el.matyas@sympatico.ca,14208002,000000121696638,5,4,No Comment,4
296888,06-DEC-11,21-NOV-11,Sonia,,fr,67.68.107.228,amorin0@sympatico.ca,14044262,000000121387122,3,3,,4
296889,06-DEC-11,01-DEC-11,Kranthi,,en,70.50.194.84,bill.ee@sympatico.ca,14165448,000000121613647,3,4,Let me know about the possibility of an interuption.,4
296890,06-DEC-11,04-DEC-11,Mohammed,,en,174.88.102.152,terrywells@bell.net,14204872,000000121675379,5,5,Nothing,5
296891,06-DEC-11,04-DEC-11,Hema,,en,184.144.0.87,heidi.innes@sympatico.ca,14201220,000000121672013,5,5,,5
296892,06-DEC-11,05-DEC-11,Melvin,,en,74.15.55.115,tsasu@sympatico.ca,14214184,000000121683940,5,4,,5
296893,10-DEC-11,30-NOV-11,Mohammed,,en,184.148.97.37,jwatts3@sympatico.ca,14157348,000000121601950,4,4,On hold waiting too long. Care Rep. person was very good but could not fix problem right away because system was down. ,4
296894,10-DEC-11,05-DEC-11,Rym,,fr,70.29.152.207,marqmart@sympatico.ca,14211010,000000121686451,5,5,,5
296895,10-DEC-11,23-NOV-11,Gregory,,en,65.95.182.29,wdbruyn@bell.net,14083644,000000121439912,5,4,"I'm happy to say Gregg resolved by problem and understood what I required.
Should be promoted.  Fast and efficient.
And EFFECTIVE.",3
296896,10-DEC-11,05-DEC-11,Mehdi,,fr,174.88.177.169,l.robertson49@sympatico.ca,14210260,000000121691616,5,5,RIEN DU TOUT.,5
296897,11-DEC-11,03-DEC-11,Carlos,,en,184.147.211.73,litledar@sympatico.ca,14194512,000000121659501,5,5,,5
296898,13-DEC-11,12-DEC-11,Naveed,,en,184.148.185.22,john.horrocks2@sympatico.ca,14222224,000000121839550,4,4,,4
296899,13-DEC-11,12-DEC-11,Fodie,,en,65.95.95.16,dianneveilleux@sympatico.ca,14218754,000000121846967,5,5,"I was very impressed with the courtesy, knowledge and efficiency of the agent, Fodie, who truly cared to help resolve my problem. He truly gave an excellent service. Thank you.",5
296900,13-DEC-11,12-DEC-11,Marc,,en,64.231.95.200,ajmb.robb@sympatico.ca,14215388,000000121835111,1,1,"Stop passing me between departments, fix my issue, and correct my service.",3
296901,13-DEC-11,12-DEC-11,Aymen,,fr,64.229.135.162,nicole149@sympatico.ca,14225766,000000121850528,5,5,,4
296902,13-DEC-11,12-DEC-11,Maurice,,en,76.67.4.72,rossdavies@sympatico.ca,14227578,000000121848029,5,5,,4
296903,13-DEC-11,13-DEC-11,Zaid,,en,74.14.34.97,reidrowe@sympatico.ca,14230776,000000121859286,3,4,Resolved the problem the first time I contacted you (two days ago). ,2
296904,13-DEC-11,12-DEC-11,Martin,,en,207.164.79.88,norman.pedinelli@sympatico.ca,14225896,000000121856897,5,3,Speak a little loader and more clearly,4
296905,14-DEC-11,13-DEC-11,Tracy,,en,70.24.233.159,misty49@sympatico.ca,14239410,000000121873440,5,5,"Perhaps instead of talking to 3 different sections, ie-phone,internet,tv, that the rep could respond to all questions. However loyalty dept was able to handle my requests and I am very happy with the results. Thank you",5
296906,14-DEC-11,13-DEC-11,Sana,,en,69.156.81.123,wolfetribes@sympatico.ca,14243348,000000121868650,5,5,"You could give some promotion for customer that have a long lasting service history.It should not just be  for new customer.


",5
296907,14-DEC-11,13-DEC-11,Kathy,,en,184.151.63.197,BrightonPete@sympatico.ca,14231048,000000121872056,,1,"I was given a time of 6pm, but that is quitting time. He never made it, so the issue is still unresolved.",4
296908,14-DEC-11,13-DEC-11,Hsine,,fr,76.64.110.53,jeanguy.girard@bell.net,14236638,000000121870026,5,5,"je voulais me renseigner sur la haute vitesse,mais comme elle n'est disponible pour ma résidence ,j'ai été bien informé",5
296909,14-DEC-11,13-DEC-11,Raul,,en,184.144.75.51,johnpenner5@sympatico.ca,14237030,000000121879413,5,5,"All was done to my satisfaction, the light blue colouring in these communications documents could be made either larger or a different colour!!!",5
296910,14-DEC-11,13-DEC-11,Brent,,en,174.89.170.109,gagbro31@bell.net,14235258,000000121881455,3,2,"I don't remember my password for bell.ca and he got me into my account, but I need my old password in order to make a new one.",2
296911,14-DEC-11,13-DEC-11,Shakeel,,en,70.29.58.103,mmccance@sympatico.ca,14239500,000000121865292,5,5,"telephone technition came named Kurt.  He was excellent and fixes some defects in the wires.  He was kind, helpful and showed care for the fact that I am very very senior.  You are lucky to have this man.",5
296912,14-DEC-11,13-DEC-11,Ashwini,,en,184.147.229.231,izurowski@sympatico.ca,14236232,000000121876823,3,5,"To fix The problem faktem, it t&#322;ok ca 30 minutes for The sample problem",5
296913,14-DEC-11,13-DEC-11,Arun,,en,184.151.63.173,prsd-2112@sympatico.ca,14240600,000000121866567,2,2,30 minutes on the phone to reorder a modem that was not sent a week ago. I have been without Internet for 3 weeks and have been on the phone for 1 1/2 hours to resolve the issue. Now waiting another 3 days for a modem. ,2
296914,14-DEC-11,13-DEC-11,Ajay,,en,70.27.81.133,edward.d@sympatico.ca,14234640,000000121869195,4,4,Let me buy the technician a beer,5
296915,14-DEC-11,13-DEC-11,Estephania,,en,70.24.155.33,tommerj@sympatico.ca,14242784,000000121862179,5,4,every thing was ok,4
296916,14-DEC-11,13-DEC-11,Deepthi,,en,174.92.13.217,tonylorraine@sympatico.ca,14242808,000000121862839,1,1,,
296917,14-DEC-11,13-DEC-11,Elijah,,en,65.95.83.52,rcontardi@sympatico.ca,14240840,000000121867570,5,5,nothing really- Elijah was great,5
296918,14-DEC-11,13-DEC-11,Rym,,fr,50.100.105.146,robert.lavoie@sympatico.ca,14241140,000000121870012,4,3,je ne sais pas,4
297395,05-DEC-11,04-DEC-11,Gabriela,,en,69.159.74.44,snpboushy@sympatico.ca,14204552,000000121674144,3,3,"internet explorer doeGabrielas not work so I am using google chrome as suggested by gabriela. how about uninstall/install I.E., checking what programs to check and uncheck, MSCONFIG/startup, deleting some items/downloads, other unused items. In other words, cleanup may be needed-unused icons. As last resort,  formatting. Bell internet security service is not working. I scan every week and I always find viruses , spyware. Why they are not stopped from coming , why aren't they deleted. Add-ons are coming every day freezing the PC.I don't know what to do I certainly do not like to use google chrome on a permanent basis.Gabriela is honest.quick, pleasant and efficient but no attempt was made to repair, fix the I.E. or any suggestions on how we fix the problems. Is it realy the i.e. or something else? Should I get another anti-virus? Should I get another PC? Should I switch to Cogeco? Many times same problems were fixed but only to come back again and again.Excuse me for not being unhappy with the service at the present time.Mypccare , I would think , could be more helpful.The last tech before Gobriela was too slow and not responsive I had to exit. Why would he stop writing?..Paul  ",3
297396,05-DEC-11,28-NOV-11,Seshadri,,en,67.70.36.176,schooner@bell.net,14135046,000000121539140,5,4,,5
297397,05-DEC-11,04-DEC-11,Josue,,en,69.159.65.158,ssrceleste@sympatico.ca,14204624,000000121680098,5,4,,4
297398,05-DEC-11,04-DEC-11,Elmer,,en,70.51.167.185,emil.m@sympatico.ca,14200574,000000121681197,3,1,better in helping with account settings. ,2
297399,05-DEC-11,01-DEC-11,Jay,,en,174.91.145.214,anne.burton073@sympatico.ca,14164872,000000121609580,4,4,I'm 67 and not savvy about internet - I think I understood what rep said but cannot be 100% sure.  She did check how much I use internet to make sure the lower usage pkg would be ok for me. ,4
297400,05-DEC-11,04-DEC-11,Michael,,en,69.158.14.96,owl.bat@sympatico.ca,14203598,000000121680028,5,5,,5
297401,05-DEC-11,04-DEC-11,Alfredo,,en,70.49.111.64,ragatto@sympatico.ca,14203892,000000121681625,4,4,"Not much.  Alfredo is patient,thorough and professional with excellent English ( El Salvador!)

R.Gatto",4
297402,05-DEC-11,03-DEC-11,Daniella,,en,64.231.63.217,gdicker@sympatico.ca,14192424,000000121666145,5,5,"Nothing...Hold time was short and your representative was amazing,a definate asset to your service team.",5
297403,05-DEC-11,04-DEC-11,Brahim,,fr,174.93.201.113,pierretlh@sympatico.ca,14203754,000000121679485,3,2,Mon téléphone est en dérangement depuis et je n'entendais pas bien et j'ai dû faire répéter. Le problème n'est pas encore résolu éa 10h50,4
297404,05-DEC-11,04-DEC-11,Alex,,en,65.93.96.200,dpboyd@bell.net,14200412,000000121673387,5,5,Nothing,5
297405,05-DEC-11,04-DEC-11,Cesar,,en,174.91.112.80,thepavlovs@sympatico.ca,14204926,000000121677428,5,5,,5
297406,05-DEC-11,03-DEC-11,Kanchana,,en,184.151.115.37,larrylparr@sympatico.ca,14194276,000000121659424,1,1,Improve customer service by streamlining the process instead of being directed to another person or phone number every step of the way.,1
297407,05-DEC-11,04-DEC-11,Dawood,,en,174.91.128.211,peggy.barrett@sympatico.ca,14203702,000000121673276,4,4,The Indian people on the phone have an apology on their lips with practically every sentence.  Maybe some training to help them realize it can become an annoyance.  They are very good & helpful.  The man who helped me was not overly solicitous and that was a nice change to previously.,5
297408,05-DEC-11,04-DEC-11,Mariem,,fr,70.26.197.184,s.trottier@bell.net,14204294,000000121676799,3,4,Quelle sois plus calme.,4
297409,05-DEC-11,30-NOV-11,Denice,,en,70.29.237.25,enuss@sympatico.ca,14154728,000000121588381,5,5,Have a person answer the phone immediately instead of pushing numbers to reach someone and then be transferred.,4
297410,05-DEC-11,01-DEC-11,Asma,,en,67.71.126.163,r.perreault@sympatico.ca,14174104,000000121619732,4,4,,3
297411,06-DEC-11,05-DEC-11,Lorraine,,en,70.24.211.11,relger@sympatico.ca,14212636,000000121689480,2,2,"I was told this modem was faster, it isn't. And it doesn't cover the whole house. I still have to use my old wireless router. Also - I believe it was a trick to make me pay for usage - my previous deal was unlimited usage. I was never told that this part of the deal would change until it was too late. Now I am hit with usage charges. It was a bait and switch! Also I was without any Internet service for three full days. Both myself and my wife work at home and depend upon the Internet for our livelihoods. I spent hours on the phone trying to find out what was going on and was always told - it'll be reset at midnight. Three midnights passed and no Internet!
",2
297412,08-DEC-11,25-NOV-11,Gabriel,,en,76.67.66.118,jamartel@sympatico.ca,14101206,000000121480729,4,5,It was excellent,5
297413,10-DEC-11,18-NOV-11,Mokhles,,fr,70.52.90.26,michel.foret@sympatico.ca,14022310,000000121325740,4,5,,5
297414,10-DEC-11,25-NOV-11,Emylie,,fr,174.92.203.13,dorisboisjoly@sympatico.ca,14099206,000000121488951,1,1,me dire que je ne pouvais pas avoir internet performance parcequ'il ne rentre pas ou j'habite au lieu de me le vendre comme il l'a fait,2
297415,10-DEC-11,04-DEC-11,Nizar,,fr,184.145.252.214,janin57@sympatico.ca,14201542,000000121681538,4,4,,5
297416,11-DEC-11,02-DEC-11,Welid,,fr,174.89.221.150,stevemartine@sympatico.ca,14188112,000000121648817,5,5,Rien de plus,3
297417,11-DEC-11,03-DEC-11,Lise,,fr,65.95.75.181,richardlouise@bell.net,14196590,000000121656399,5,5,continuer à engager des personnes aussi compétentes et comprehensive pour le client que Mme Lise.,5
297418,11-DEC-11,10-AUG-11,Taoufik,,fr,174.91.233.66,belsuzie@bell.net,12858299,000000119079274,4,4,prendre le temps de rappeler à vos conseillers que nous n'avons pas tous la même facilité sur net et que chaque usagé peut être en train d'apprendre.  merci,5
297419,11-DEC-11,17-NOV-11,Nas,,en,70.51.123.60,zuzkaborka@sympatico.ca,14013474,000000121306000,4,4,"- to inform me during the call that there will be one time fee for the modem. All I was told was that the monthly fee for the modem rental was waived. I found out about the fee when I got my invoice. I admit I prefer it this way - the charging for the modem, but it would be nice to know about it ahead of the time.",4
297420,13-DEC-11,12-DEC-11,Daniel,,fr,70.53.222.178,bmdd@sympatico.ca,14216660,000000121833416,1,1,Prendre ma demande au sérieux.  Rien n'a été fait pour tenter de réparer la carte internet défectueuse à votre central.  On m'a simplement répondu qu'on ne pouvait communiquer avec les techniciens et on m'a dit d'attendre.,1
297421,13-DEC-11,12-DEC-11,Meher,,fr,174.88.161.55,ilek@sympatico.ca,14221238,000000121854609,5,5,,5
297422,13-DEC-11,12-DEC-11,Oscar,,en,50.101.42.4,aceman9@sympatico.ca,14215232,000000121838246,3,2,"insted of saying im a loyal customer treat me like one. 
and dont try to lock me in on a contract for 12months and tell me the rates will go up..or the offer is no longer available..
just do like other companies do it under grandfathered clause..
that is what they say..",1
297905,05-DEC-11,04-DEC-11,Hadhemi,,fr,184.148.173.234,familleproulx0@sympatico.ca,14200680,000000121676095,5,5,Très bon service par la conseillère.  Merci,4
297906,05-DEC-11,29-NOV-11,Zaid,,en,70.52.146.140,agovani@bell.net,14137528,000000121556347,2,4,"Process the order correctly and log it properly so that any of your reps know what exactly is happening.
I was without telephone access for 2 days and the speed at which I was connected was wrong.
It took me a lot of hassle,frustration and a week to get every thing sorted out.
",2
297907,05-DEC-11,28-NOV-11,Priya,,en,65.95.95.51,larsomatic@sympatico.ca,14131058,000000121527382,5,3,"There is more than one thing. Also, I am not clear where you pulled the 11:05 a.m. from. I called Bell before 11 a.m. but during the next hour I spoke to five different people. Four were good.

IT WAS THE FIRST TIME I ENCOUNTERED WOMEN IN TECHNICAL SUPPORT. THEY WERE BOTH GREAT. THEY LISTENED BETTER THAN MOST MEN, THEY WERE PATIENT, AND THEY WERE NOT PATRONIZING.",2
297908,05-DEC-11,03-DEC-11,Edwin,,fr,65.92.114.56,yrricher@sympatico.ca,14198480,000000121657496,2,3,,2
297909,05-DEC-11,04-DEC-11,Gerardo,,en,174.95.231.189,pauline.mckenzie2@sympatico.ca,14203678,000000121677555,5,5,,4
297910,05-DEC-11,04-DEC-11,Anis,,fr,204.80.7.166,jacques.laurin@sympatico.ca,14201474,000000121675534,2,1,"verifier les  differends parametre 
pourquoi uls ont change mon mot
de passe et le numero de telephone
qu'il m'a donne n'a aucun sens je crois
mon indicatif regional est le 450 et il m'a donne autre chose
je ne sais pas si c'est a cause de ca que je ne peux pas me brancher.........
je vais reessayer plus tard
si j'ai des problemes je rappellerai
mais je crois que je vais annule mon abonnement",2
297911,05-DEC-11,04-DEC-11,Sonia,,fr,207.96.175.109,lachanceyves@sympatico.ca,14202244,000000121676341,5,5,,5
297912,05-DEC-11,04-DEC-11,Mohamed,,fr,50.100.132.248,richardcharles@sympatico.ca,14204044,000000121681673,3,4,,
297913,05-DEC-11,30-NOV-11,Dilli,,en,70.53.116.212,dvdgray@sympatico.ca,14154490,000000121597147,1,1,,2
297914,09-DEC-11,19-NOV-11,Arbi,,fr,65.92.171.180,franpa37@sympatico.ca,14030170,000000121353023,5,5,tout est correct,5
297915,09-DEC-11,27-NOV-11,Mitchell,,en,70.30.71.233,paulgeier@sympatico.ca,14121930,000000121515804,5,5,Speed up you SAP system so the representative doesn't have to go to 35 screens to make changes,4
297916,09-DEC-11,02-DEC-11,Diedra,,en,67.204.29.130,rstep@sympatico.ca,14187254,000000121641989,5,4,,4
297917,09-DEC-11,16-NOV-11,Mohamed Ali,,fr,67.70.49.2,mauricelauz@sympatico.ca,13996370,000000121279171,5,5,Rien,5
297918,09-DEC-11,18-AUG-11,Aida,,fr,174.95.229.238,rogerrobert@sympatico.ca,12946417,000000119251635,4,4,,5
297919,09-DEC-11,24-NOV-10,Francis,,fr,174.95.229.238,rogerrobert@sympatico.ca,10066671,000000113143837,4,4,,4
297920,09-DEC-11,03-DEC-11,Alaaeddine,,fr,69.156.121.78,jo.lam@sympatico.ca,14193596,000000121669825,4,4,,5
297921,09-DEC-11,05-DEC-11,Marouen,,fr,174.95.116.189,smarenger@bell.net,14213426,000000121699545,5,5,,5
297922,13-DEC-11,12-DEC-11,Hema,,en,74.14.131.72,jdknebula@sympatico.ca,14221748,000000121844903,5,5,Hire more girls like Hema. She is great.,5
297923,13-DEC-11,12-DEC-11,Imen,,fr,206.172.176.154,grandgalop@bell.net,14220564,000000121833535,4,3,"vous dépèchez a nous emmener la haute vitesse. C,est l'enfer de garder notre connection et ca si ont réussi a ce connecter par fois dois refaire a plusieur reprise pour etre connecté
",3
297924,13-DEC-11,12-DEC-11,Ron,,en,70.49.144.124,craigandbev@sympatico.ca,14217984,000000121834652,5,5,Send money! haha.,5
297925,13-DEC-11,12-DEC-11,Yara,,en,174.89.31.20,david.derksen@sympatico.ca,14218396,000000121854094,4,4,"very helpfull
learned something new",5
297926,13-DEC-11,12-DEC-11,Habib,,fr,70.50.166.49,rosange.munger@sympatico.ca,14227548,000000121856077,4,4,,5
297927,13-DEC-11,12-DEC-11,Quintin,,en,64.231.40.137,stuart.eby@sympatico.ca,14228748,000000121842709,5,5,,4
297928,13-DEC-11,12-DEC-11,Pradeep,,en,74.12.150.158,willhelmb@sympatico.ca,14229950,000000121838434,5,4,,5
297929,13-DEC-11,12-DEC-11,Felix,,en,74.12.150.158,willhelmb@sympatico.ca,14229952,000000121836860,5,4,,5
297930,13-DEC-11,12-DEC-11,Gregorio,,en,174.91.218.173,susan.dempsey@sympatico.ca,14228830,000000121847113,3,3,Not suggest that I spend more $$$$$,3
297931,13-DEC-11,12-DEC-11,Mohamed,,fr,65.92.250.45,louis045@sympatico.ca,14223784,000000121839363,2,,avoir du personnel résidant au quebec pour pouvoir parler de vrais choses qui se passent au québec. ,3
297932,13-DEC-11,12-DEC-11,Hourry,,en,67.68.148.29,cote_84@sympatico.ca,14217946,000000121853499,5,5,Mr. Horry whom I talked to was very hepfull and he spoke French.  However this survey should have been in French. I would like Quebec to remain in Canada but by sending your survey in English it indicates to many people that the rest of Canada do not care about us.,4
297933,13-DEC-11,12-DEC-11,Amine,,fr,76.69.183.172,loubeaulieu@sympatico.ca,14223776,000000121850719,1,1,"J'ai tous les services avec Bell (tél. internet, bell télé & mobilité), une PERSONNE SEULEMENT pour résoudre l'appelde plus ou moins 1h15 mtes aurait été apprécié. Près de 3 ou 4 transferts.",1
297934,13-DEC-11,12-DEC-11,Evangeline,,en,70.26.87.129,dahlia.r@sympatico.ca,14218194,000000121849793,4,4,,5
297935,13-DEC-11,12-DEC-11,Jazel,,en,74.14.198.232,flipper.phil@sympatico.ca,14219710,000000121845257,3,,"after being told 2 times,a week apart, online chat Bell page , that a new modem was coming to replace my old....a week went by and i tried again to see where it was...it ended up being a telephone call was required to correct the matter..however my Ultra high speed service was changed quickly to Fibre 12 as agreed in the first chat sequence...that didnt help my    modem dropping wireless signal problem....what i figure is i'll just speak directly to someone next time when it is something important...i'll save the online chat help for things like ....say i forget my phone number . i'll be more certain of things when i actually receive the modem and it is no charge as i was told in the phone call ( the phone service was good  )    thanks  Phil          ",4
297936,13-DEC-11,12-DEC-11,Pau,,en,70.50.107.156,dunnshat@bell.net,14219070,000000121835377,1,1,resolve issue,2
297937,13-DEC-11,12-DEC-11,Francis,,en,70.27.54.179,wilbert.nightingale@sympatico.ca,14229942,000000121836519,4,4,Not having to call in the first place.,3
297938,13-DEC-11,12-DEC-11,Sihem,,fr,76.67.198.188,villeparisis@sympatico.ca,14229696,000000121842241,1,1,régler mon problème. C'était la troisième fois que j'appelais pour le même problème.,1
297939,13-DEC-11,12-DEC-11,Carl,,en,174.91.135.228,tomyang@sympatico.ca,14229386,000000121849478,4,4,"The machine directory "" press 1, 2 ..."" very irritating.",4
297940,13-DEC-11,12-DEC-11,Nikitha,,en,174.92.88.38,michael_mccarthy@sympatico.ca,14224964,000000121844325,5,5,,5
297941,13-DEC-11,12-DEC-11,Duncan,,en,70.50.218.29,egmacl@sympatico.ca,14219228,000000121849833,4,4,Good service & no complaints.,5
297942,05-DEC-11,04-DEC-11,Cindy,,en,70.24.163.63,bob.bentley@sympatico.ca,14199396,000000121681658,1,4,"better training.
Issue was resolved after I asked for manager. He and I resolved technical issue.",4
298414,13-DEC-11,12-DEC-11,Satish,,en,65.93.99.246,cmprice@bell.net,14217824,000000121854654,4,3,"When I booked this install, I was supposed to have a Bell Rep come into my home and set-up my internet for me and NO ONE came (window time Dec 9 from 8-5pm. Not happy!",4
298415,13-DEC-11,12-DEC-11,Zishan,,en,65.95.205.88,b5@sympatico.ca,14216162,000000121842392,1,1,have people who know what they are talking about-I was given advice that cost me hours of wasted time.,1
298416,13-DEC-11,12-DEC-11,Hussain,,en,70.24.112.212,walespottery@sympatico.ca,14229812,000000121834829,3,3,"My internet seems to work for 2-5 days and then I have to call for support. While the support people eventually can resolve the problem, it is very tedious and time consuming when the system stops working. This has happened at least 4 times in the last 3 weeks. I may have to switch service providers if this is not fully resolved.",2
298417,13-DEC-11,12-DEC-11,Bry,,en,70.50.53.226,bmtreszl@sympatico.ca,14216668,000000121833738,5,5,I was satisfied,5
298418,13-DEC-11,12-DEC-11,Sandra,,en,174.94.61.241,hvbaker@sympatico.ca,14221180,000000121848129,4,5,,4
298419,13-DEC-11,12-DEC-11,Jorge Alberto,,en,76.65.45.85,glenwood@bell.net,14220448,000000121835689,5,5,"Nothing.  After I had placed the call I was able to correct the problem myself.  When I explain this to the person I dealt with he was very understanding, and I didn' feel like an idiot for calling.",5
298420,13-DEC-11,12-DEC-11,Arselene,,fr,70.30.195.20,sylvano80@sympatico.ca,14228934,000000121849229,5,4,"Aucune idée ! J'ai été très satisfais du service. Merci !
",4
298421,13-DEC-11,12-DEC-11,Jose,,en,174.93.82.42,richard2963@sympatico.ca,14227216,000000121839772,5,5,it did take a bit long to install the security but that shows that good security is not done in a few minutes so i was satified with the amount of time and the coverage.,5
298422,13-DEC-11,12-DEC-11,Stephan,,en,76.64.20.118,zeke@sympatico.ca,14230234,000000121857324,5,5,"On this occasion, not one darn thing.",5
298423,13-DEC-11,12-DEC-11,Aymen,,fr,184.144.177.105,mariemontpetit@bell.net,14224394,000000121855193,4,3,,4
298424,13-DEC-11,12-DEC-11,Roy,,en,70.24.1.105,croz@sympatico.ca,14218014,000000121856474,5,4,Nothing,5
298425,13-DEC-11,12-DEC-11,Michel,,en,70.53.223.186,s.klein@bell.net,14227728,000000121856010,5,5,Nothing.,
298426,13-DEC-11,12-DEC-11,Mathew,,en,174.94.21.112,bernie.ruddick@sympatico.ca,14216445,000000121836480,5,4,"Nothing Mathew was clear, easy to understand, and very helpful.",5
298427,13-DEC-11,12-DEC-11,Raouf,,fr,69.156.164.57,lch176@sympatico.ca,14223362,000000121855138,5,3,"    
   il à encore des courriels gue je ne
   pas ouvrir coifair    
             MERCIE
    
",5
298428,13-DEC-11,12-DEC-11,Visakan,,en,74.15.26.33,amomx6@sympatico.ca,14215650,000000121841802,4,4,It was well done but I had a bit of a problem with Language Barrier but we did fine.,5
298429,13-DEC-11,12-DEC-11,Bob,,en,184.147.42.45,bdhallam.66@sympatico.ca,14216322,000000121851408,3,3,Still not sure the problem has been completly solved.  Tech suport and field support have been giving diffent reasons for my recent loss of internet service.  Untill I get a chance to use it more I won't know if the problem has been fixed,3
298430,13-DEC-11,12-DEC-11,Michael,,en,64.229.29.183,deakinrw@sympatico.ca,14218534,000000121846355,5,5,"I cannot think of anything Michael could have done better.
I felt really pleased that I am still with Bell with people like Michael in your Customer Service",5
298431,13-DEC-11,12-DEC-11,John,,en,70.29.111.234,deschampsk@sympatico.ca,14218680,000000121857782,5,5,,5
298432,13-DEC-11,05-DEC-11,Cathrine,,en,70.27.65.98,w.zawadowicz@bell.net,14214412,000000121695370,5,5,,5
298433,13-DEC-11,24-NOV-11,Wafa,,fr,70.30.186.47,jeancouture@sympatico.ca,14089238,000000121452183,4,4,,4
298434,13-DEC-11,12-DEC-11,Elsy,,en,70.26.37.106,hsnconsults@sympatico.ca,14221132,000000121850081,1,1,"STOP LYING to your customers !!
I called to ascertain that my internet connection (ordered on October 25 and promised for Dec 12) had been installed.
I was told that it was installed and that all I needed to do was plug my modem into it.

IT WAS NOT INSTALLED, as I finally found out from your tech support in India after spending TWO HOURS on the phone until 2.00 AM

This is the THIRD unsatisfactory experience that I have had with Bell in less than 2 months !! after 40 years as a customer you do not care.",2
298435,13-DEC-11,12-DEC-11,Anirban,,en,65.93.43.5,eric.blunt@sympatico.ca,14219374,000000121850467,4,3,"Main concern was promply resolved - another long standing issue (1.5 yrs!) was referred ""up the line"" and reply promised within 3 days. Waiting for those three days to pass - and hoping against hope to have it finally resolved!",4
298436,13-DEC-11,12-DEC-11,Jean-Philippe,,fr,184.145.217.163,lthibault7@sympatico.ca,14223864,000000121857043,5,5,,5
298437,13-DEC-11,12-DEC-11,Sarah,,en,174.92.95.10,lisejacques@sympatico.ca,14223616,000000121856465,5,5,nothing ,5
298438,13-DEC-11,12-DEC-11,Karla,,en,174.89.124.221,sanboro@sympatico.ca,14227850,000000121847721,5,,my problem may or may not be a Sympatico problem that's yet to be decided. ,5
298439,13-DEC-11,12-DEC-11,Mohamed Aymen,,fr,65.94.26.237,cazamaria@bell.net,14217320,000000121850787,5,4,"le 14 dec. je recois encore des messages pour installer le service de sécurité ...je l ignore""le message"" car je crois queMohamed a tout fait en ligne pour moi...JE N ETAIS PAS CAPABLE JE NE CONNAIS PAS BEAUCOUP LE SYSTEME",5
298440,13-DEC-11,12-DEC-11,Marco,,en,76.69.148.105,rpilutti@sympatico.ca,14227598,000000121857039,1,1,Fix the problem,1
298441,13-DEC-11,12-DEC-11,Robert,,en,174.89.133.250,protosteel@sympatico.ca,14226712,000000121834770,1,3,Upgrade the types of services you offer in my area or install new ones (i.e. Fiber),2
298442,13-DEC-11,12-DEC-11,Garry,,en,50.100.149.70,samuel.z@bell.net,14227840,000000121840035,4,5,encourage this kind of customer representative,4
298443,13-DEC-11,13-DEC-11,Karen,,en,76.65.122.156,chrisplowright@sympatico.ca,14230386,000000121859503,5,4,,4
298444,13-DEC-11,12-DEC-11,Oscar,,en,70.52.176.196,amelia.k@bell.net,14215614,000000121852290,5,5,,5
298445,13-DEC-11,12-DEC-11,Janice,,en,70.30.29.211,anytime@bell.net,14215922,000000121840362,3,4,nothing,3
298446,13-DEC-11,12-DEC-11,Samy,,fr,207.253.186.49,o.bouchard90@bell.net,14225970,000000121858271,5,5,,4
298447,13-DEC-11,12-DEC-11,Makram,,fr,174.89.227.177,hpproteau@bell.net,14221108,000000121847159,5,5,tout a été fait,5
298448,13-DEC-11,12-DEC-11,Murali,,en,76.69.6.86,derochie_j@sympatico.ca,14218676,000000121847890,5,5,,5
298449,13-DEC-11,13-DEC-11,Mouna,,fr,76.67.91.21,reneebarrette@sympatico.ca,14230778,000000121859028,5,1,,4
298450,13-DEC-11,12-DEC-11,Tarek,,fr,70.53.174.23,ed.tuvo@sympatico.ca,14219172,000000121854463,1,3,,2
298451,13-DEC-11,12-DEC-11,Carlos,,en,69.157.22.80,g.g.stinson@sympatico.ca,14219950,000000121850953,4,3,Nothing - the problem turned out to be my monitor but Carlos was very helpful and his english was completely satisfactory - enjoyed my conversation with him.,4
298452,05-DEC-11,01-DEC-11,Darwin,,en,70.26.80.227,j.a@sympatico.ca,14169324,000000121610816,4,3,,4
296919,05-DEC-11,04-DEC-11,Methil,,en,76.69.27.155,mmturner@sympatico.ca,14203266,000000121672621,4,4,,3
296920,05-DEC-11,04-DEC-11,Oussema,,fr,67.68.182.104,genevieve.boulanger@sympatico.ca,14200898,000000121679727,4,1,,5
296921,05-DEC-11,04-DEC-11,Carlton,,en,76.66.169.181,ahoney@sympatico.ca,14198824,000000121681901,5,5,,5
296922,05-DEC-11,04-DEC-11,Haythem,,fr,76.18.53.162,rejeanfleury@sympatico.ca,14203982,000000121680000,4,4,Pas d'autres choses,4
296923,05-DEC-11,30-NOV-11,Suresh,,en,70.26.187.46,rlmckee20@sympatico.ca,14161398,000000121594268,5,4,Cannot think of anything presently.,4
296924,06-DEC-11,05-DEC-11,Edwitch,,en,65.92.206.196,dbrunne@sympatico.ca,14207504,000000121685316,5,5,I can`t think of any.,5
296925,06-DEC-11,05-DEC-11,Med Ramzi,,fr,76.65.170.159,baboune52@sympatico.ca,14206188,000000121698443,5,4,avoir une vrai haute vitesse que l'ont paye actuellement et qui en est pas une,4
296926,06-DEC-11,05-DEC-11,Sana,,fr,70.55.66.241,cdeserres@sympatico.ca,14206900,000000121684167,2,2,Ne pas augmenter le prix de location de mon modem quand j'ai 5 services avec vous!,3
296927,06-DEC-11,05-DEC-11,Alicia,,en,65.92.146.173,r.quick@sympatico.ca,14212474,000000121694752,2,,"give me one erson in Canada who could deal with it all and sort out the billing mess thast you have made by billing me for my new internet service and also for the old one which was supposed to have been canceled June 30 2011. so far 5 hrs on the phone , nv 29 and dec 5 and i don't have an answer, If not solved by end of dec I will move all my services from bell because I am sick of the mess you have made of my services when I moved home. different answers from different people in different countires and in the end I pay double and no one sorts it out. Fed up with Bell and am no longer willing to be loyal and patient",1
296928,06-DEC-11,05-DEC-11,Colleen,,en,70.48.160.201,tlambertz@sympatico.ca,14214068,000000121687062,4,4,I can say it is one of the times that it was a pleasure talking with Bell.  Both Michelle and Colleen. were excellent and very helpfull,5
296929,06-DEC-11,05-DEC-11,Houcem,,fr,174.88.166.192,gitedumarigot@sympatico.ca,14208670,000000121693152,5,5,Temps d'attente,4
296930,06-DEC-11,05-DEC-11,Temsu,,en,65.92.1.63,anne.thackray@sympatico.ca,14206016,000000121698925,5,5,"The telephone connection with the representative made him sound far away, and made it not always easy to hear him. ",5
296931,06-DEC-11,05-DEC-11,Katherine,,en,184.147.176.102,prbenoit@sympatico.ca,14212400,000000121685024,5,5,,5
296932,06-DEC-11,05-DEC-11,Louis,,fr,70.51.144.94,jbreton000@sympatico.ca,14209366,000000121686676,5,5,,4
296933,06-DEC-11,05-DEC-11,Kyle,,en,69.156.99.46,charles.case@sympatico.ca,14206978,000000121694497,5,5,,3
296934,06-DEC-11,05-DEC-11,Ali,,en,70.54.35.245,stelladog@sympatico.ca,14213614,000000121686189,5,5,,4
296935,06-DEC-11,05-DEC-11,Sylvie,,fr,70.26.26.101,leonharvey@sympatico.ca,14210418,000000121688857,5,5,Rien,5
296936,06-DEC-11,05-DEC-11,Denis,,en,76.66.163.107,hca.amd@sympatico.ca,14208934,000000121693384,5,4,have the problem fixed a little faster,5
296937,06-DEC-11,05-DEC-11,Gayathri,,en,198.96.85.60,nick.taurozzi@sympatico.ca,14211812,000000121694958,5,4,technicians must speak clearly,4
296938,06-DEC-11,05-DEC-11,Nourmene,,fr,70.29.199.241,brosseau@sympatico.ca,14206654,000000121685544,1,1,"Faite votre Job. ENGAGÉ DES QUÉBÉCOIS DE SOUCHE ET D'ORIGINE.....POUR QUE L'ON PUISSE LES COMORENDRE AU TÉLÉPHONE. C'EST ÉPOUVANTBLE DE ME FAIRE RÉPONDRE A CHAQUE FOIS COMME SI J'HABITAIS L'AFRIQUE. JE NE SUIS PAS RACISTE,MAIS SI VOUS VOULEZ ENGAGÉS DES MINORITÉS DANS VOTRE COMPAGNIE... ILS POURRAIENT ÊTRE PLUS EFFICACE AILLEURS..........",1
296939,06-DEC-11,05-DEC-11,Milo,,en,76.68.107.51,sputore@sympatico.ca,14213542,000000121692292,3,1,"I have been overpaying for high speed services and still not a consistant service , maybe i should pay consistantly to reflect your service.",2
296940,06-DEC-11,05-DEC-11,Hussain,,en,74.14.64.97,rickpp@bell.net,14212744,000000121696430,3,3,For now the issue of having my bell.net email accounts blocked by HOTMAIL has been resolved. But then again I was told the problem was resolved for good the last time it happened. Next time it happens I will cancel my Bell account and go with another ISP so my emails do not get blocked by Hotmail.,1
296941,06-DEC-11,05-DEC-11,Anna marie,,en,65.92.78.132,sauer21@sympatico.ca,14213124,000000121684283,5,5,,5
296942,06-DEC-11,05-DEC-11,Hency,,en,70.54.140.165,trudy.molke@sympatico.ca,14214181,000000121690392,5,5,"I cannot think of anything.  Hency was extremely helpful, answered my questions and helped resolve my issues",5
296943,06-DEC-11,05-DEC-11,Quintin,,en,184.145.6.136,lmaclean@bell.net,14210574,000000121683622,1,1,"Hire people who speak English.  Sorry, but when you are discussing a technical problem it is vital that the communication is clear.",1
296944,06-DEC-11,02-DEC-11,Sofien,,fr,174.94.73.203,rst_martin@sympatico.ca,14187250,000000121652775,3,3,Embaucher du personnel compétent car j'ai dû téléphoner chaque semaine pour la mise à jour de mes services chez Bell. Il y a des employés,3
296945,06-DEC-11,04-DEC-11,Jose,,fr,69.158.170.33,ouimet.l@sympatico.ca,14203586,000000121674084,5,5,,4
296946,06-DEC-11,05-DEC-11,Karina,,en,174.88.52.236,emoriarty3@sympatico.ca,14208052,000000121687028,1,1,still waiting for call,2
296947,06-DEC-11,05-DEC-11,Eric,,en,69.156.88.75,fjankovich@sympatico.ca,14208260,000000121695787,1,1,"wait was too long.
lack of interest in the individual handling my call.",2
296948,06-DEC-11,05-DEC-11,Jhon,,en,174.88.15.174,pjk@sympatico.ca,14212322,000000121692041,2,2,"Talk to some one in Canada, not El Salvador and Manilla.",
296949,06-DEC-11,05-DEC-11,Manel,,fr,70.52.32.101,jeannedesaulniers@sympatico.ca,14209463,000000121690781,4,4,Je n'ai pas pu vérifier si la connexion Wifi fonctionnera.  J'aurais aimé savoir qui rappeler si je n'y arrive pas samedi prochain.,4
296950,06-DEC-11,02-DEC-11,Melvin,,en,174.92.58.212,Tecca1@bell.net,14177442,000000121631967,4,3,,3
296951,06-DEC-11,05-DEC-11,Kevin,,en,69.159.11.208,rayclo4@sympatico.ca,14212556,000000121688011,4,4,nothing,5
296952,06-DEC-11,05-DEC-11,Dilip,,en,174.88.91.4,herbogar@sympatico.ca,14209000,000000121689485,4,4,,4
296953,06-DEC-11,05-DEC-11,Rudys,,en,76.65.81.164,junebug1@sympatico.ca,14209936,000000121687914,5,5,"Rudy did everything 100% nothing this man did needed improving,for my issue",5
296954,06-DEC-11,05-DEC-11,Justine,,en,70.49.1.130,jforestell@bell.net,14209546,000000121692073,4,3,"I had difficulty understanding the person I was talking to, therefore, I am not sure if the information I received is correct.",4
296955,06-DEC-11,05-DEC-11,Salma,,fr,70.51.10.4,g.alepins@sympatico.ca,14208398,000000121688258,3,,Je perd du temps au téléphone pour essayer d'avoir à nouveau les ententes déjà établie le mois précédent. C'est très agacent.,2
296956,06-DEC-11,05-DEC-11,Jose,,en,70.49.24.229,lbejan@bell.net,14210356,000000121691282,3,1,"call centre in Canada for sure...
more experienced professionals...
superior time managment
solutions for speed increase to my high speed Intaernet Services.
",3
296957,06-DEC-11,05-DEC-11,Nora,,en,76.64.238.171,jacobie@sympatico.ca,14209250,000000121689257,5,5,,5
297423,06-DEC-11,26-NOV-11,Wissem,,fr,67.71.69.84,lou.gagne@sympatico.ca,14113056,000000121501501,2,4,Le conseiller du service à la clientèle s'est montré plutôt impatient. Il est vrai que je ne suis pas très familiaire avec le langage informatique et que ca peut être ennuyeux pour certains. Mais je paye pour vos services et je m'attend à être servi avec courtoisie. J'ai senti que le conseiller était exaspéré. Je trouve que c'est un manque de respect.,3
297424,06-DEC-11,05-DEC-11,Med Aymen,,fr,174.92.182.139,ajc0@sympatico.ca,14205782,000000121698225,2,2,"la personne avec qui j'ai parlé n'était 
pas très aimable.",3
297425,06-DEC-11,05-DEC-11,Haythem,,fr,76.69.180.147,gastoniclavoie@sympatico.ca,14208510,000000121699002,5,5,,5
297426,06-DEC-11,05-DEC-11,Milo,,en,70.31.82.222,bfalkowski@sympatico.ca,14206372,000000121687072,5,5,,4
297427,06-DEC-11,05-DEC-11,Elizabeth,,en,76.69.37.219,stan.roberts@sympatico.ca,14213590,000000121697445,4,4,"Iam a Bell customer for over thirty years and have never received at least thank you as a loyal customer appreciation, except when I pay my bill. 
Every time I call for assisatance in technical support, I speak to people in foreign countries like India, who, somtimes, do not speak English clearly; and I am not pleased with this choice. Are there no Canadians here in Canada, especially in these uncertain economic times, capable of doing this job?  Please act responsibly and be a leader and national team player in keeping Canadians employed.
I am very dissatified and appalled with Bell's inability to assiast me in stopping the unsolicited and distubing phone calls I do not wish to receive at various times of the day. 
I feel very disgusted whenever I have to pay my bill knowing that you show no respect for you customer's true personal needs. Remember, we are human beings.
I suggest that all of the above should be carefully considered in your ""client care.""  
I look forward to your response.

Stan  ",2
297428,06-DEC-11,05-DEC-11,Priyanka,,en,70.24.149.232,bbresser@sympatico.ca,14206258,000000121690813,4,4,,4
297429,06-DEC-11,05-DEC-11,Josue,,en,76.67.26.200,marrick1@sympatico.ca,14211012,000000121692556,5,5,,5
297430,06-DEC-11,05-DEC-11,Diddharth,,en,67.70.21.179,joseph.lum@sympatico.ca,14209780,000000121685946,1,1,customer service was entirely focused on rescheduling my fibTV installation.  they did not address my concerns about my current internet failure nor my requirement for a more tighter scheduled time for installation.,2
297431,06-DEC-11,05-DEC-11,Diddharth,,en,70.29.5.75,billjbarr@sympatico.ca,14206420,000000121695850,1,1,"Train the operator on the specifications of the 802.11 wireless propigation. he was stating facts that are not true. He wanted me to take my desk with my laptop on it, which has been running for a year, and move it closer to the Bell wireless G modem. In fact the modem transmitter is defective and only propigating 15 feet.",1
297432,06-DEC-11,05-DEC-11,Sarah,,fr,76.65.164.227,rcarelli@sympatico.ca,14212578,000000121695613,5,5,"Changer telephonne mobile qui va tres mal acheter novembre 2009 fait reparer 
meme probleme ,cpontrat de 3 ans mais 
dernier contrat avec bell.....",1
297433,06-DEC-11,05-DEC-11,Maher,,en,70.27.7.71,luvthepets@sympatico.ca,14210704,000000121699367,5,5,NOT ask me every time if there is anything else you can help me with.  Comes across as phoney and insincere and is so predictable it is irritating .  Don't you think I will let you know if I need something else ?????,4
297434,06-DEC-11,05-DEC-11,Nelly,,en,69.158.179.189,p.tait@sympatico.ca,14212030,000000121690256,2,1,"make using your service easier. i am computer stupid and it took me a whole day to set up a wireless printer and a laptop. Then when I go todo my ps3 wireless, i found out i will have to redo everything. I don`t have the patience right now, so I went out and had to buy a 50ft ethernet cable. I think you can make your system more user friendly than what it is. Customer service used to be #1 with bell, lately I see otherwise. ",3
297435,06-DEC-11,05-DEC-11,Wynbert,,en,65.92.12.145,wyacura@sympatico.ca,14214564,000000121688208,5,5,"can't think of anything.... overall, service was excellent!",4
297436,06-DEC-11,05-DEC-11,Aaron,,en,70.50.178.25,muskokee@sympatico.ca,14211696,000000121689948,5,5,,5
297437,06-DEC-11,05-DEC-11,Eya,,fr,184.145.252.158,lajoie1797@bell.net,14210272,000000121684850,5,5,rien,4
297438,06-DEC-11,05-DEC-11,Jihene,,fr,67.68.109.236,monique.dallaire3@sympatico.ca,14211614,000000121685484,5,5,Tres satisfaite,5
297439,06-DEC-11,05-DEC-11,Eddy,,en,70.24.19.182,dinglebells@sympatico.ca,14207656,000000121693526,4,4,"Guarantee that we would never lose the internet again - I suppose by creating a modem that never has to be turned off.  Actually, in this case, we suspect that some spam - nominally from Bell - caused the problem. ",4
297440,06-DEC-11,05-DEC-11,Kevin,,en,74.15.254.185,irene.schouten@sympatico.ca,14209170,000000121694658,5,4,,3
297441,06-DEC-11,05-DEC-11,Eric,,en,216.209.110.53,neddows@sympatico.ca,14211780,000000121688400,4,1,"I have dial up He said that there is no promotion for this service any more 
My dial up is very slow and I think I should cancell ",2
297442,06-DEC-11,05-DEC-11,Sana,,en,174.92.62.69,azumbar@sympatico.ca,14206158,000000121696061,2,3,,4
297443,06-DEC-11,05-DEC-11,Nora,,en,70.30.146.23,wally_fukumoto@sympatico.ca,14214428,000000121683573,5,4,nothing since Nora was very patient& understanding that she was helping seniors who needed to be walked through her instructions.  Excellent employee.,5
297444,06-DEC-11,04-DEC-11,Brahim,,fr,65.92.219.59,boudreau.c@sympatico.ca,14199444,000000121681171,4,5,,5
297445,06-DEC-11,05-DEC-11,Sweta,,en,184.146.136.94,rbsd.beach@sympatico.ca,14212576,000000121683018,2,1,Provide instant contact with a Canadian based bell employee.  The staff at call centres in India are useless - may be cheaper in dollar terms but much more expensive and damaging to the company in satisfaction terms,2
297446,06-DEC-11,05-DEC-11,Deepak,,en,70.29.13.169,exacttax@sympatico.ca,14208136,000000121695795,5,5,,4
297447,06-DEC-11,05-DEC-11,Mahdi,,fr,70.53.184.14,pierre.malboeuf@sympatico.ca,14212280,000000121687224,1,4,"un commis mois baveux,avec un français plus facile a comprendre.",1
297448,06-DEC-11,05-DEC-11,Sonia,,fr,67.68.170.238,jacdub@sympatico.ca,14209236,000000121689319,5,5,,5
297449,06-DEC-11,05-DEC-11,Mohamed,,fr,70.26.236.231,yves.lafond2@sympatico.ca,14214648,000000121688913,3,3,"pouvoir le faire en ligne.

Avoir jste ce que j'ai demandé rien de plus",3
297450,06-DEC-11,05-DEC-11,Sana,,fr,174.94.98.54,jpcharbonneau@sympatico.ca,14209824,000000121694377,5,5,,5
297451,06-DEC-11,05-DEC-11,Christine,,en,76.69.25.168,2sassy@sympatico.ca,14205434,000000121700087,5,5,,5
297452,06-DEC-11,05-DEC-11,Etuwa,,en,131.137.245.206,amiela073@bell.net,14205918,000000121699670,5,5,,3
297453,06-DEC-11,05-DEC-11,Souhaib,,fr,174.92.176.40,jpb2@bell.net,14209822,000000121689295,5,5,Rien tout a été très bien corrigé un service totalement parfait. mille merci,5
297454,05-DEC-11,04-DEC-11,Jean,,en,174.91.104.191,cm.varney@sympatico.ca,14199888,000000121675461,5,5,,5
297943,05-DEC-11,02-DEC-11,Elsy,,en,70.50.193.80,rdimopoulou@bell.net,14186722,000000121637413,5,5,,5
297944,05-DEC-11,28-NOV-11,Mike,,en,65.95.95.51,larsomatic@sympatico.ca,14131060,000000121528927,,,"I cannot answer this with surety. I spent an hour with five different Bell people that morning. Four of them were great. If Mike was the person in the billing department, he was very nice and answered my questions satisfactorily. If he was the person I spoke to about possibly replacing our modem (because we have FREQUENT CONNECTION PROBLEMS and we as well Bell csr-s in the past have wondered if we might need a new modem) then he was not helpful, did not listen, was adamant that we did not need a new modem and acted like who were we to suggest such a thing. I am afraid I got angrier with him than I should have, although some of it was warranted, but at that point I had been on the phone with Bell for 49 minutes which is apparently the limit of my patience. Fortunately I then had to speak for entirely different reasons to someone at Bell Mobility (I think his name was Isaac) about my husband's mobile services and he was wonderful.",2
297945,05-DEC-11,02-DEC-11,Pascal,,en,70.26.36.119,gail.morlock@sympatico.ca,14181190,000000121644167,5,5,,5
297946,05-DEC-11,29-NOV-11,Danny,,en,76.66.152.26,billandlyn@sympatico.ca,14138648,000000121565047,4,4,,4
297947,05-DEC-11,02-DEC-11,Nicole,,en,70.26.6.41,biam@sympatico.ca,14178504,000000121643961,1,1,Have your technical support persons more experienced and to understand what is the issue.,1
297948,05-DEC-11,03-DEC-11,Quintin,,en,198.162.74.25,smorr@sympatico.ca,14197400,000000121657327,4,5,"at this time nothing, service was very good",4
297949,05-DEC-11,04-DEC-11,Ramzi,,fr,65.93.130.159,fralu@sympatico.ca,14200762,000000121679771,5,5,,5
297950,05-DEC-11,04-DEC-11,Oscar,,en,67.71.4.84,steveandmarty@sympatico.ca,14204662,000000121671619,5,5,no suggestions,4
297951,05-DEC-11,03-DEC-11,Devin,,en,99.247.163.192,lyell_eileen@sympatico.ca,14194680,000000121656342,4,4,After talking with your representative I was satisfied with his explanation.,4
297952,05-DEC-11,30-NOV-11,Seifeddine,,fr,174.89.84.252,sylvain.paquin@bell.net,14162742,000000121596748,5,5,,5
297953,05-DEC-11,30-NOV-11,Jose,,en,65.94.102.222,paul.longo@sympatico.ca,14160532,000000121593736,1,1,"level 1 suppot could not fix, could not reach level 2 for some reason. Level 2 called at 08:00 next day, left message that he made som changes on the line and said to call back if any problems. It was not fixed, he did nto leave a call back number. On another day I had to call in to main number and go through all the same questions and tests from the level 1 again, He brought a level 2 on line, then when he left the call he did not trnsfer correctly and they disconnected me. Would have been nice if someon called back as they had my number, but no one bothered.  So far I received 2 surveys and still have a problem on my line.. so sad..",2
297954,07-DEC-11,02-DEC-11,Janice,,en,76.71.92.70,l.maurice@sympatico.ca,14183618,000000121646926,4,4,The first representative couldn't offer me any loyalty incentives after being a Bell customer for years and was not inclined to try - just a sorry there is nothing I can do for you.  A family member convinced me not to switch from Bell and call and try one more time.  The second representative was great!!!!!...Checked my file and saw I was a long standing customer and offered me as many things as possible for being loyal.  If family hadn't convinced me to call back I would no longer be a Bell customer....so thank them and thank your second customer rep I got....the first one would not have kept me on as a happy Bell customer!!!,4
297955,07-DEC-11,04-DEC-11,Quintin,,en,70.48.72.161,howiew@sympatico.ca,14201296,000000121672311,4,5,nothing I can think of,5
297956,07-DEC-11,05-DEC-11,Christine,,en,174.95.62.222,kwong-fai@sympatico.ca,14210240,000000121693775,5,5,"Chritine (ID #XZ759)is an excellent customer service representative. She knows what custumer needs. If every cusdtomer rep can provide the service like Christine did, I am sure Bell Canada will not lose any customers.",5
297957,08-DEC-11,29-NOV-11,Faouzia,,fr,70.31.226.80,p_pare@sympatico.ca,14146848,000000121555547,3,2,"J'ai du recontacté Bell car le problème n'avait pas été résolu.J'ai passé beaucoup trop de temps au téléphone.Soit 40 minutes.La difficulté est de toujours parler à une personne différente.De reconter notre histoire 
 à toute les fois. ",3
297958,08-DEC-11,02-DEC-11,Sabrine,,fr,132.203.211.208,pierre.verret@sympatico.ca,14186278,000000121642477,5,5,,5
297959,08-DEC-11,03-DEC-11,Ronald,,en,76.67.43.241,doug.thom@bell.net,14191764,000000121657193,5,5,,5
297960,08-DEC-11,05-DEC-11,Kaouther,,fr,184.145.216.152,gillesferland@sympatico.ca,14208634,000000121697290,5,1,ces pour le systeme fibe mais il n'est pas encore ici,5
297961,08-DEC-11,05-DEC-11,Elizabeth,,en,74.14.103.119,spopebrandon@sympatico.ca,14213532,000000121687042,5,5,,5
297962,09-DEC-11,23-NOV-11,Ronda,,en,70.26.3.3,paul.przybycien@sympatico.ca,14080562,000000121437909,5,5,,5
297963,09-DEC-11,02-DEC-11,Gloria,,en,70.50.219.156,bowmandd@sympatico.ca,14178660,000000121632378,4,4,My problem was not with my internet service but was with the fact that I could see the amount due of my November bill but could not see the bill detail.  When I clicked on 'view current bill' I always got the October bill.  The problem got resolved.  ,3
297964,09-DEC-11,25-NOV-11,Houcem,,fr,76.69.182.102,conrad.fournier@sympatico.ca,14098454,000000121485477,4,5,,4
297965,09-DEC-11,04-DEC-11,Chelsey,,fr,76.64.239.132,gilles_pruneau@sympatico.ca,14200986,000000121679587,1,1,suite a une erreur de votre part... il est tres difficile de reparer celle-ci !!!,1
297966,09-DEC-11,30-NOV-11,Merly,,en,64.231.41.146,rob018@sympatico.ca,14161428,000000121588549,2,2,"agent was not knowledgeable enough and wanted to charge me for modem, and when I tried to explain the situation she just kept repeating the same thing, that she was going to charge me...after calling back again, an english speaking gentleman ""Steve"" told me it would be no problem and he would send the modem out asap...eight days later I am still waiting for modem...had to call AGAIN and spent 45 minutes (late for work)trying to find out where the modem went only to be told the order was lost because ""system"" ?? went down, so what happen to my modem order, nobody knows, but would send out another order for one that would be another 3-5 days before I got it...not very happy with Bell.Canada until a customer service rep from London Ontario ""Jessica"" got on line and said she would have one sent out via Purolator asap...and you know what ???...it was here the next day by noon !!...happy days again and as you can see, I am back on line again...WHY DID IT HAVE TO TAKE A NICE LADY FROM LONDON ONTARIO TO FIX A VERY  FIXABLE PROBLEM IN THE FIRST PLACE ??  ",3
297967,05-DEC-11,04-DEC-11,Sayeeduddin,,en,174.95.94.225,sonny0055@sympatico.ca,14204566,000000121671538,5,5,,5
297968,05-DEC-11,19-NOV-11,Jessica,,en,99.234.230.78,sunfire.5555@sympatico.ca,14035338,000000121343343,4,4,Not Applicable ,5
298453,05-DEC-11,01-DEC-11,Chad,,en,76.64.74.116,ejohanson@sympatico.ca,14167672,000000121609007,4,4,,4
298454,05-DEC-11,03-DEC-11,Manel,,fr,67.68.127.2,judithross25@sympatico.ca,14193850,000000121664843,1,1,manque d'écoute +++++,2
298455,05-DEC-11,29-NOV-11,P Senthil,,en,70.31.37.232,jakespecialk@bell.net,14142870,000000121564508,5,5,"the gentleman that I was talking to was excellent, I believe his name  was Senthal or something like that, great fellow, polite,  knowledgeable. Thnx Jake",5
298456,05-DEC-11,04-DEC-11,Shirin,,en,198.103.111.110,pkillaby@sympatico.ca,14203772,000000121679048,3,2,,4
298457,05-DEC-11,02-DEC-11,Nadim,,fr,174.93.206.13,tura@sympatico.ca,14188764,000000121635988,2,2,"Répondre à mon besoin.
Je n'avais plus accès à mes courriels.
L'on m'a répondu que je devais m'adresser à Hotmail....

",3
298458,05-DEC-11,01-DEC-11,Walim,,fr,76.64.25.86,marie_katrine@sympatico.ca,14172038,000000121625654,4,5,rien de plus,4
298459,05-DEC-11,03-DEC-11,Asir raja,,en,76.69.105.201,sandra.stufko@sympatico.ca,14196994,000000121659887,5,5,,5
298460,05-DEC-11,02-DEC-11,Mohamed,,fr,67.68.102.198,suzanneleclair@sympatico.ca,14188254,000000121651555,5,5,"Rien de spécial. Je suis très satisfaite des services de tous les réprésentants auxquels j'ai parlé les 2 et 3 dec. 
De plus, le tech du sevice à domicile (Manuel # C60963; venu le 4 déc)a été courtois,efficace et très professionnel. Je tiens à vous le mentionner. Merci.",5
298461,05-DEC-11,04-DEC-11,Madhu,,en,99.232.175.131,tlemelin@sympatico.ca,14204972,000000121672641,4,4,disconnected on some calls etc but Madhu called back,4
298462,05-DEC-11,04-DEC-11,Madhu,,en,99.232.175.131,tlemelin@sympatico.ca,14204974,000000121673783,4,4,Well he was checking up on progress.  By this time another rep was helping me but both were very good in ensuring my problem was resolved. thanks,4
298463,05-DEC-11,03-DEC-11,Ivan,,en,174.91.87.12,rmporter@sympatico.ca,14196659,000000121661813,2,3,"Avoid having clients switched from one location to another, i.e. from Montreal to Manilla! - to re-begin telling the purpose of their call - in each case finding Bell personnel don't have a clue what you are talking about.   
 
When Bell callS to tell a customer that it has an order to update customer's Bell equipment, DON'T make it appear that the customer initiated the order WHEN THEY DID NOT. It's dishonest.  ",3
298464,11-DEC-11,28-NOV-11,Aaron,,en,174.93.29.134,jivejoe2@bell.net,14130018,000000121527943,3,1,"Stop imposing unexpected and unnecessary increases in the monthly bill.  I had an agreement but that seems to mean nothing to Bell.  To add another dollar, supposedly simply for modem rental increase is absurd.  Nothing has changed with the modem I have, it is still very slow. If the service was better, I might understand an increase better.  I am seriously thinking of reverting to my previous provider and If I do, I shall never return to Bell.",1
298465,13-DEC-11,12-DEC-11,Anirban,,en,65.92.234.46,chris37d@sympatico.ca,14217584,000000121851239,5,5,"I have already recomended Bell to my friends. First time it was not resolved 
properly, second time , it was done
without a hitch.
Thanks,
Chris DFissanayake.",5
298466,13-DEC-11,12-DEC-11,Ajay,,en,70.31.76.67,jimfran@sympatico.ca,14221968,000000121854718,3,2,,4
298467,14-DEC-11,12-DEC-11,Henry,,en,74.14.5.237,grandma.burt@sympatico.ca,14220572,000000121856239,5,5,Nothing thanks.,5
298468,14-DEC-11,12-DEC-11,Lobna,,fr,69.156.169.59,Shooner_Georges@sympatico.ca,14215084,000000121835204,5,5,,5
298469,14-DEC-11,12-DEC-11,Anis,,fr,174.92.153.165,alin.palamida@sympatico.ca,14215524,000000121851140,5,5,,5
298470,14-DEC-11,13-DEC-11,Maxamed,,en,70.26.136.188,rgmorden@sympatico.ca,14240960,000000121874036,4,5,,4
298471,14-DEC-11,13-DEC-11,Thitola,,en,76.70.109.145,lapping@sympatico.ca,14237798,000000121881011,5,5,nothing,5
298472,14-DEC-11,13-DEC-11,Basho,,en,64.231.88.244,rdr49@sympatico.ca,14240850,000000121880247,5,5,"I have no suggestions. The support was very prompt and the technique of taking over my computer remotely and doing the necessary set up that way, was very impressive !  Thanks again.",4
298473,14-DEC-11,13-DEC-11,Heni,,fr,76.65.170.150,bertha.jean-luc@sympatico.ca,14232402,000000121865989,4,3,"m'accorder un crédit pour les services MSN Premium et anti espion, que je paie et qui étaient un service inclus dans Internet performance de Bell... je suis lésée pour tous ses frais...  ",3
298474,14-DEC-11,13-DEC-11,Mohamed Amine,,fr,76.64.250.87,pierre_gingras_4@sympatico.ca,14240474,000000121869465,5,5,,4
298475,14-DEC-11,12-DEC-11,Houssem,,fr,76.64.252.132,yvesp1@sympatico.ca,14230190,000000121833169,5,4,,5
298476,14-DEC-11,13-DEC-11,Michelle,,en,174.114.137.88,cgreid60@bell.net,14233144,000000121863525,2,2,Cancelled service on November 21 -- but it was not processed -- I was given another offer which I turned down.  I am now told that I will be billed for another month -- and will have to call in in January to have it removed from my bill.  I have ceased using BELL now for a week.,2
298477,14-DEC-11,13-DEC-11,Nourmene,,fr,76.67.89.28,andreandrelajeunesse@sympatico.ca,14231824,000000121876793,1,1,représentante agressive qui semblait ne rien comprendre de ma demande. Elle a finalement coupé la ligne ,1
298478,14-DEC-11,12-DEC-11,Lor,,en,70.29.157.127,costalappas@sympatico.ca,14217944,000000121851232,5,4,,5
298479,14-DEC-11,13-DEC-11,Manoranjith,,en,64.228.89.227,candjryan@sympatico.ca,14232904,000000121870946,5,5,Nothing - the rep helped us quickly analyse and resolve the problem and was courteous and professional ,5
298480,14-DEC-11,13-DEC-11,Porushotham,,en,70.53.100.184,fbrucejones@sympatico.ca,14234960,000000121877050,5,5,,5
298481,14-DEC-11,12-DEC-11,Moses,,en,70.54.124.199,lcclarke5@bell.net,14223360,000000121833709,4,5,,4
298482,14-DEC-11,13-DEC-11,Kristen,,en,76.67.28.87,benjac@sympatico.ca,14232362,000000121869037,4,4,"Not make customers wait so long on hold. We have jobs as well and need to get back to them.  I am still getting correspondence at my old address. I was happy with the customer care representative and usually they are quit helpfull. If you do things correctley the first time, people would not have to call.",3
298483,14-DEC-11,13-DEC-11,Kanchana,,en,70.30.80.104,p.craine@sympatico.ca,14240094,000000121871177,4,4,"your billing department could get their act together.  We have called about being overbilled every month, and each operatator only seems to be able to give the i'm not sure, or no, really mam you are wrong.  the lady last night was bright, highly trained, spotted the problem and backtracked to help resolve our situation, did it quickly and efficiently.  My only concern is that this is bell, and next month, your departments will not have communicated again, and i will be overbilled.  i hate that i have to pick through my bill in detail.  that is your job. ",1
298484,14-DEC-11,13-DEC-11,Melvin,,en,74.12.125.46,jdwharry@sympatico.ca,14236576,000000121880532,5,5,"Melvin did a great job , no change required",5
298485,14-DEC-11,13-DEC-11,Michelle,,en,184.145.53.158,louisemuscat@sympatico.ca,14238259,000000121860914,5,5,,5
296958,06-DEC-11,05-DEC-11,Nelly,,en,174.93.70.86,rcrean@bell.net,14212588,000000121692444,5,5,nothing at this time,5
296959,07-DEC-11,05-DEC-11,Sheng,,en,70.27.191.106,conniejohn@sympatico.ca,14207200,000000121697939,5,5,,5
296960,07-DEC-11,04-NOV-11,Luis,,en,70.29.115.180,syrius25@sympatico.ca,13875212,000000121035110,3,2,Had to call more then once for the same issue ,4
296961,07-DEC-11,22-NOV-11,Sukumar,,en,70.24.223.121,eleonora1@sympatico.ca,14060438,000000121422754,5,5,Call to set the date of housecall.,4
296962,07-DEC-11,05-DEC-11,Jose,,en,184.145.22.172,acdaniel@sympatico.ca,14205696,000000121696215,5,4,,4
296963,08-DEC-11,01-DEC-11,Robert,,en,76.64.198.108,cdnvikki@sympatico.ca,14166044,000000121622823,4,2,warn me that changing my wireless might effect my printer,2
296964,08-DEC-11,02-DEC-11,Mary-Jane,,en,174.91.52.113,herb.frew@sympatico.ca,14181860,000000121639309,1,1,"This whole experience with Bell has been a diaster from start to finish.  Our modem failed as  the power light was a constant red.  I spoke to India and the Phillapines and they wanted me to buy new cables.  I checked the power connections by using different outlets, still didn't work.  Eventually someone said they would send a NEW MODEM. Should have received it the next day.  Nothing for two days.  We eventually started making enquiries with Bell and Purolator. We live in a condo unit and someone in your office forgot to put the unit number on the label. (NO problem getting bills with the correct address) Purolator said the package was in their warehouse but they could not release it because the unit number was not on it even though I had numerous amounts of identification.  They said Bell would have to make a correction and send it to them before they could release it.  Purolator said it was Bell policy and Bell said it was Purolator policy. Someone is incorrect or lying Eventually we were able to get the modem after driving half an hour to the other side of the city. It sat in the warehouse for three days. The modem they sent worked intermittenly for several hours then shut down completely.
I called Bell and the person I spoke(presumably this Mary Jane) and she said they would send a new modem. She never did send the modem, however I called to speak to someone else (male name unknown) at around 4pm and they said  there was no record of a modem being sent but they would send a new modem . We received it the following day.  It was obviously a NEW modem as all the wiring was in the package, not like the one you sent before.  If a new modem had been sent in the first place our disasterous incident would have been shortened.  We are senior citizens and depend on the computer for banking and stock investments.  For almost a week we were incommunicado with our financial institutions via the internet.  This whole experience has been one of utter frustration with your company.  It has been several days and the new modem seems to be working   My question is why can Bell not have modems in the outlets in such a large centre as London? I can assure you if I had answered your survey last week the words would not have been as gentle as this and probably unreadable.  We have Rogers Cable and we were close to cancelling with Bell and switching even though we have been with Bell for over 40 years. I definitely would not recommend your service after our experience.",1
296965,08-DEC-11,03-DEC-11,Dhia,,fr,70.29.146.47,claudettebouffard@sympatico.ca,14191080,000000121660205,4,4,"Avec les difficultés que j'avais tout c'est très bien réglé.
Pour moi votre service à été très bon.
Merci.",5
296966,08-DEC-11,05-DEC-11,Mariem,,fr,65.94.80.54,m.labelle26@sympatico.ca,14210778,000000121695056,4,5,,4
296967,09-DEC-11,11-NOV-11,Justine,,en,70.27.194.7,dennis.lein@sympatico.ca,13942724,000000121181328,5,5,nothing ,5
296968,13-DEC-11,12-DEC-11,Niranjan,,en,65.93.119.54,mosleys@sympatico.ca,14225404,000000121837793,4,2,Answer my question. I relunctanly am considering Rogers after over 30 years with Bell because their internet is so much better. I am prepared to wait a short time for Fibe to arrive in London. When is it scheduled to arrive?  The customer service rep said Bell didn't know. I don't believe that Bell has not planned this service expansion!!!,3
296969,14-DEC-11,12-DEC-11,Tony,,en,64.231.2.107,bubbakant@bell.net,14216984,000000121847134,5,5,Nothing,5
296970,14-DEC-11,12-DEC-11,Elizabeth,,en,76.64.122.102,cgascon12@sympatico.ca,14217422,000000121833083,4,4,"Bell can ensure that your various departments follow the same procedures and policies to ensure that issues don't arise in the first place. My call was in regards to the request to return a modem, that was no longer in my possession, as the technician had taken in upon his departure. Your customer rep advised that such should not happen. One should not have to call to clarify and resolve mistakes that could be prevented in the first place. The service I received when the new modem was installed was poor to begin with, so the added stress of learning the technician doesn't know the return policy for the modem either truly weakens any trust in service.I have no issues with the customer care representative, she was courteous and resolved my issue quickly and was knowledgeable and advised on future issues that may arise and how to resolve them. I appreciate her service.",4
296971,14-DEC-11,13-DEC-11,Henry,,en,76.70.116.189,johnwcarson@sympatico.ca,14237044,000000121880435,4,5,Get direct control of all sympatico email accounts instead of relying on Microsoft. ,4
296972,14-DEC-11,13-DEC-11,Sana,,en,174.95.64.218,blomo@sympatico.ca,14232536,000000121881712,5,5,,5
296973,14-DEC-11,13-DEC-11,Vijay,,en,65.93.150.170,sanwilso@sympatico.ca,14241628,000000121874961,5,5,,5
296974,14-DEC-11,13-DEC-11,Carlton,,en,70.27.126.18,rudi.m@sympatico.ca,14241386,000000121872098,4,5,Get me to 2 nd level faster on a repetitive problem,4
296975,14-DEC-11,13-DEC-11,Jhon,,en,174.95.144.37,jimbrooks@bell.net,14236784,000000121866426,4,4,"some reps are very hard to understand es;pecially those from ut of country",5
296976,14-DEC-11,13-DEC-11,Slah,,fr,70.52.36.52,yvants@bell.net,14243488,000000121862702,4,4,,4
296977,14-DEC-11,13-DEC-11,Liza,,en,70.24.210.186,trackim@sympatico.ca,14242854,000000121873637,5,4,"We have not changed our sympatico.ca aaccount and yet we have had to have 4 passwords.  Even the one you said that yoou had on record for us did not work.  We do not understand why we are having this problem.
We do appreciate the help we received bby phone but the password issue is very disturbing.",4
296978,14-DEC-11,13-DEC-11,Karla,,en,76.67.101.227,phrantic@sympatico.ca,14240444,000000121869482,5,5,I would have appreciated a more specific time that the outage would have been fully corrected.,5
296979,14-DEC-11,13-DEC-11,Iris,,en,70.31.42.118,jack016@sympatico.ca,14236342,000000121865236,5,5,nothing,5
296980,14-DEC-11,13-DEC-11,Luis,,en,184.144.129.95,fpatafi@sympatico.ca,14235068,000000121860730,5,5,"My problem was rectified within a respectable time. The tech was very efficient. Overall, excellent service!

Thanks Bell!",5
296981,14-DEC-11,13-DEC-11,Rudolf,,en,70.29.56.25,topps@sympatico.ca,14242828,000000121873047,5,4,,3
297455,05-DEC-11,04-DEC-11,Bismiya,,en,70.31.222.200,susan.g@sympatico.ca,14204730,000000121676864,4,3,Still have a hard time getting into my emails,5
297456,05-DEC-11,02-DEC-11,Gerardo,,en,70.49.179.29,tahabs@sympatico.ca,14188356,000000121644574,5,5,NA,5
297457,05-DEC-11,04-DEC-11,Rey,,en,184.146.1.80,ddalbo@sympatico.ca,14200182,000000121678005,1,1,make sure that the people who work for you know what they atre talking about and stop telling customers lies or what ever they feel like saying!!!!,2
297458,05-DEC-11,04-DEC-11,Mehdi,,fr,70.26.201.251,jmd40@bell.net,14201782,000000121672781,5,5,,4
297459,05-DEC-11,04-DEC-11,Juan,,en,70.49.81.141,deborahcarriere@sympatico.ca,14200206,000000121681147,4,2,"I would have loved to have been able to know how to use a tool that I have been told exists through Sympatico.  Frustrating to be told that a ""vacation reply"" doesn't exist; but your technician was very pleasant and tried to lead me in a direction to resolve my issue.",4
297460,05-DEC-11,02-DEC-11,Brandon,,en,65.92.244.17,asdouglas@sympatico.ca,14178132,000000121638354,5,5,You could have notified me two months ago that my promoion was going to expire!,5
297461,05-DEC-11,04-DEC-11,Sonia,,fr,70.29.253.89,alaincollard@sympatico.ca,14198856,000000121675511,5,5,,4
297462,05-DEC-11,04-DEC-11,Divya,,en,67.71.156.48,bill.spencer1@sympatico.ca,14199344,000000121676432,5,5,"it was all good
",5
297463,05-DEC-11,04-DEC-11,Nawel,,fr,70.26.221.174,gilles.veilleux7@sympatico.ca,14200982,000000121674287,5,5,,5
297464,05-DEC-11,04-DEC-11,Emely,,en,70.51.124.230,don.smith@sympatico.ca,14200384,000000121672896,5,5,Nothing,4
297465,05-DEC-11,04-DEC-11,Temsu,,en,76.66.164.228,tessat5@sympatico.ca,14204874,000000121677475,5,5,The rep was very understandig - solving my issue - I am visually disabled and he took this into account in assiting me,5
297466,05-DEC-11,30-NOV-11,Milo,,en,184.148.128.6,david.zub@bell.net,14153888,000000121593661,1,3,"I waited from noon until about 5:00 p.m. and knew nothing of him being her. There was a not left, no contact #, etc., saying they needed access. My car was in the drive, lights on... a phone call could have solved any problem had I failed to answer the door. Since my dog didn't bark, I don't think he practiced due diliegence. My issues weren't resolved until I had lost my temper with folks at dispatch.",2
297467,05-DEC-11,04-DEC-11,Nikitha,,en,76.64.160.157,twhiteye@sympatico.ca,14205066,000000121672149,5,4,automated report number needs a higher volume,5
297468,05-DEC-11,02-DEC-11,Jessica,,en,174.95.24.17,loretta.cappuccitti@sympatico.ca,14171506,000000121628752,4,4,,4
297469,05-DEC-11,18-NOV-11,Luis,,en,70.48.6.105,colwood@bell.net,14016152,000000121339710,5,5,,5
297470,06-DEC-11,01-DEC-11,Alejandro,,en,174.95.139.139,betty.mcfarland032@sympatico.ca,14165366,000000121617172,1,2,Offered to send a new modem at least.  I don't think they cost that much.  Maybe that would have helped in my problem.  Gentleman was nice enough but very cold.  ,2
297471,06-DEC-11,05-NOV-11,Rene Jose,,en,216.121.145.209,wordswordswords@sympatico.ca,13885058,000000121042439,3,3,"Attention: 
John Watson 
Executive Vice President Customer Operations 
Customer Service 
 
                            How Bell is Doing .. or ..The Room Full of Switches
                                                 A Saga of Service Sought
 
    (With apologies for the delay in responding to your request for feedback; I've been busy, including much time away from Toronto. And as you will read, it's an adventure that doesn't squeeze easily into a 5 minute survey. Also a narrative will be richer .. more informative .. as it circulates beyond your managerial focus.)
 
   The adventure begins Friday Nov 4. Sympatico is functioning when I leave for work about 2 p.m. When I return around midnight, planning further work on a website I am developing, as well as dealing with email etc , the service has crashed.
    This is not new; it happens periodically at night, with service usually back in the morning. Relatively short-lived, although obviously annoying.
    That's what's expected again. 
    Instead, when I wake about 7:30 a.m., Sympatico is still down.  
    Phoning the service number, I learn that technical staff will not be on duty until after 8 a.m.  I phone again after 8, assuming the problem will be tackled quickly and service restored.   No, I'm told, the outage was caused by a switch malfunction at a ""central office""; a repair appointment would have to be set up and the connection verified; this should take until Sunday.
   Astounded that a Bell central office would not have technical staff on site .. in this case to deal with what seemed to be a relatively routine fix ... I have my inquiry bumped up to a call centre supervisor. He sympathizes, but can offer no more than an attempt to accelerate the process; and mention some sort of compensation. 
  To abridge the narrative, service is not restored Sunday.  
  I can't recall if then, or at some other point, but I learn the ""central office"" is not an office but a ""room full of switches"" and ""nobody works there""; hence the need to set up a service call.  This room must also be hard to locate; on Monday morning service is still not back.
   I can't say on what day or at what hour it was eventually restored; I had to leave Toronto and was away until week's end. 
 
Underline here: This is not a complaint about the call centre or the pleasant young agents who did their best to be helpful about a sclerotic process several thousand kilometres away from their work place in el Salvador. 
    Nor is it a xenophobic bitch about locating call centres in faraway places.
   It is a mystified wondering why a corporation the size of BCE with 24 hour operations and obligations across the telecommunications spectrum does not have 24-7 maintenance to match. While compensation is a balm of sorts .. here's a hunch: most Sympatico users would prefer faster restoration. 

  (  So far recompense has been ""reassurance"" in BCE's website bio of CEO George Cope, which speaks about transforming ""Canadas largest communications company into an efficient customer-focused competitor, based on a strategy of enhanced service capability ... ""  
    And finding humour in the aftermath .. as when on the way to a grandson's hockey game, a Bell van pulled beside us at a red light.  My son, who was driving, suggested I roll down the window and ask the Bell technician if he could guide us to the room full of switches where nobody works.  
 Or is there a GPS APP for that? If not .. maybe one should be developed. )
 
  ( Oh .. another tickling touch: your survey request was filtered and pink-flagged by Bell Mail as possibly dangerous. )
 
  Looking forward to Bell's sequel to the saga .. I am  ..   sincerely .. john houston 
  
 

",
297472,06-DEC-11,05-DEC-11,Geetha,,en,70.31.47.143,grasser@sympatico.ca,14208736,000000121698727,5,5,,5
297473,05-DEC-11,04-DEC-11,Gerold,,en,184.145.74.244,woodjan@sympatico.ca,14205286,000000121676137,4,5,Nothing,4
297969,05-DEC-11,02-DEC-11,Leni,,en,184.144.8.209,wd.kelly@sympatico.ca,14189082,000000121642275,5,5,Nothing,5
297970,05-DEC-11,02-DEC-11,Melvin,,en,184.148.97.140,lesb2@sympatico.ca,14183860,000000121645416,5,3,nothing,4
297971,05-DEC-11,03-DEC-11,Padmanaban,,en,76.75.168.209,lance_wagner@bell.net,14194262,000000121664279,4,5,"we cancelled the service, gave up trying to resolve problem with previous 2 representatives.  Last representative was good. Spoke the language and was located in Canada. most of our friends have given up with Bell and gone elsewhere due to poor service.",2
297972,05-DEC-11,01-DEC-11,Sami,,fr,65.94.163.14,liseyves2@bell.net,14171424,000000121611037,1,1,"1)on m'a avisé qu'un technicien serait chez moi le samedi le 3 dec. et personne n'est venu...
2) rappelé lundi le 5 et encore parler en Tunisie,,attendu de 11hres moins quart à 11hres 20 pour finalement me dire qu'on passerait aujourd'hui,,ce qui a lieu à 3hres 30...
Très satisfaite que tout soit entrer dans l'ordre mais l'attente soit au téléphone et pour un tech, venir à la maison fut très long...votre service téléphonique est affreux...
",
297973,06-DEC-11,05-DEC-11,Souhaib,,fr,65.94.171.38,alain.bri@sympatico.ca,14205802,000000121695239,5,5,Que je ne sois pas obligé d'appeler parce qu'il y a eu une erreur sur ma facture.,3
297974,06-DEC-11,05-DEC-11,Jacques,,en,70.49.72.88,mark.greenland@sympatico.ca,14210988,000000121696809,5,4,none,5
297975,06-DEC-11,05-DEC-11,Elizabeth,,en,76.64.98.80,richard.williams2@sympatico.ca,14212714,000000121695758,5,5,"I should never have had to call in the first place, if the billing department would keep things straight.  Two previous calls were supposed to have taken care of the problem of the modem return.  The modem was taken by the Bell repair person.",3
297976,06-DEC-11,05-DEC-11,Danielle,,en,184.144.135.118,pskinner@sympatico.ca,14212420,000000121698788,4,4,By previously notifying me that these reductions (bundles) were available,3
297977,06-DEC-11,05-DEC-11,Methil,,en,65.93.46.81,griffdalton@sympatico.ca,14208762,000000121690231,5,5,Nothing.,5
297978,06-DEC-11,05-DEC-11,Julio,,en,69.158.49.47,rwhittem@bell.net,14213006,000000121696477,5,5,"Julio could not have been any better.
HOWEVER:
Have the installer transfer contacts from previous provider to Bell service at time of conversion and ensure proper operation. My installer had no Idea how to complete transfer.  ",5
297979,06-DEC-11,05-DEC-11,Gilbert,,en,74.14.198.16,ann_ed@sympatico.ca,14205996,000000121684061,2,1,,4
297980,06-DEC-11,05-DEC-11,Samy,,fr,70.52.96.36,lddemers@bell.net,14210372,000000121696150,3,3,personnel plus compétent,3
297981,06-DEC-11,04-DEC-11,Rod,,en,74.15.23.241,pvcorpuz@sympatico.ca,14203840,000000121675392,3,3,,4
297982,06-DEC-11,05-DEC-11,Estephania,,en,70.29.120.35,buddlaura@sympatico.ca,14206708,000000121683258,5,5,nothing,5
297983,06-DEC-11,05-DEC-11,Sharmila,,en,65.92.65.177,ogmg@bell.net,14211962,000000121690419,4,4,,4
297984,06-DEC-11,02-DEC-11,Faouzia,,fr,69.70.247.142,cllevesq@sympatico.ca,14179482,000000121638720,5,5,Le travail a été adéquat et rapide.,5
297985,06-DEC-11,03-DEC-11,Padmanaban,,en,216.223.154.82,ruth.schweitzer@sympatico.ca,14196880,000000121655153,5,5,,4
297986,06-DEC-11,02-DEC-11,Sergio,,en,65.92.12.72,j.o.w@sympatico.ca,14182230,000000121653544,5,5,I was happy to hear some one that spoke fluent English.,5
297987,06-DEC-11,05-DEC-11,Gopi Rathinam,,en,70.48.70.15,fayemont@bell.net,14208202,000000121686003,1,1,Gobi didn't know what he was talking about. He told me that I was getting the 7 meg service that I had signed up for when the speed test showed 3.47 Mbps. He said I had to divide 7 megs by 8 (that's how Internet works) and that my service was fine. i couldn't believe his answer so I used the chat line and got much better information which made more sense. Gobi needs to be properly trained.,1
297988,06-DEC-11,05-DEC-11,Darwin,,en,76.69.24.154,amorfish@sympatico.ca,14205932,000000121686188,4,4,having things like modems or adaptors at bell centers,4
297989,06-DEC-11,05-DEC-11,Edgar,,en,65.92.53.177,shannon_s@sympatico.ca,14213270,000000121684335,5,5,,5
297990,06-DEC-11,05-DEC-11,Wafa,,fr,70.29.222.232,bruno.viel@sympatico.ca,14206680,000000121686887,3,4,"Content que le problème soit réglé. Cependant il a fallu faire 3 ou 4 appels avec des personnes différentes pour réussir à régler le problème.

Chaque personne disait, à notre appel, que le cas était réglé mais il en était rien.

",4
297991,06-DEC-11,05-DEC-11,Jose,,en,184.148.67.174,dwcoghlan@sympatico.ca,14207912,000000121683787,5,5,Nothing comes to mind at this time. Very happy with the service I received,5
297992,06-DEC-11,05-DEC-11,Nadyn,,en,174.88.24.21,jpelle@sympatico.ca,14209826,000000121692725,4,4,,2
297993,06-DEC-11,05-DEC-11,Meriem,,fr,70.80.74.123,cpjpoirier@bell.net,14207230,000000121696787,5,5,J'ai eu un excellent service,5
297994,06-DEC-11,05-DEC-11,Christine,,en,76.67.17.71,aberdeenunion@sympatico.ca,14205672,000000121696234,5,4,,4
297995,06-DEC-11,05-DEC-11,Loyda,,en,70.50.32.108,egmacl@sympatico.ca,14207988,000000121691468,4,2,"Problem still occurs, namely loosing connection to internet. I feel that my rental modem/router is faulty. I would like to buy my own unit to hopefully solve this problem.",3
297996,06-DEC-11,03-DEC-11,Bismiya,,en,184.147.186.86,althea@bell.net,14189926,000000121657664,5,5,,3
297997,06-DEC-11,05-DEC-11,Eric,,en,70.29.2.164,charles046@sympatico.ca,14206990,000000121684062,3,1,Eric did as much as he could for me .I neede info else where  Thank you,
297998,06-DEC-11,05-DEC-11,Gopi Rathinam,,en,70.55.29.8,cdcampbell51290@sympatico.ca,14206898,000000121686756,5,5,,5
297999,06-DEC-11,05-DEC-11,Ronald,,en,74.12.240.106,chris_bayliss@bell.net,14207040,000000121697034,2,4,"I was passed from one person to another and then to another, with long waits in between.  Eventually I got the assistance I needed.  ",3
298000,06-DEC-11,05-DEC-11,Daniel,,en,173.33.120.188,ildasaz@sympatico.ca,14209144,000000121686511,3,4,"have the internet fixed a week ago. There is no follow up on your service.  Technicians come, don't fix the problem, have to call again, another one comes, the same thing and your customer representatives should read the file before asking the same questions over and over again.  Very frustrating experience.",2
298001,06-DEC-11,03-DEC-11,Randileigh,,en,216.59.254.242,lloyd011@sympatico.ca,14194536,000000121664961,4,4,"After 3 calls to Bell over the past 2 weeks, trying to resolve my bill issues, I finally got a person I could understand and talk to.  I was booked with cogeco, and now have to cancell, thanks to this gentleman.  After scfreaming and hanging up on 2 previous so called reps, I got the answers and the resoulation to my Bell issues.",4
298002,06-DEC-11,05-DEC-11,Wahida,,fr,50.100.107.198,pauline005@sympatico.ca,14212168,000000121683455,5,5,Rien de plus,5
298003,05-DEC-11,28-NOV-11,Janet,,en,174.89.54.219,judy.emmerson@sympatico.ca,14130412,000000121529907,3,3,"Due to the delay in internet connection and unresolved issue for many days, it would have been appropriate to offer me free internet for a month or two.",2
298004,05-DEC-11,04-DEC-11,Pascal,,en,74.12.250.78,valerie.jacobs@sympatico.ca,14205098,000000121680147,5,5,nothing,5
298486,07-DEC-11,25-NOV-11,Jacques,,en,69.158.116.177,raysan@bell.net,14105440,000000121475079,1,1,I don't think bell should be sending jobs out of the country to save money when Canadians -im sure can do the job!,2
298487,07-DEC-11,05-DEC-11,Sylvie,,fr,184.145.217.253,lhetu@sympatico.ca,14210456,000000121690901,3,1,Résoudre mon problème de haute-vitesse qui dure depuis que j'ai changé l'intermédiaire pour la haute-vitesse à la fin d'octobre.,3
298488,07-DEC-11,03-DEC-11,Mark,,en,69.157.52.15,cliffordfraser@bell.net,14191092,000000121664767,3,1,"get people that talk english as these once you have are hard to understand as thay talk to fast and most are foren that its hard to kmow what there saying , i want to talk to someone i can understand. ENGLISH you do have some . not happy with bell at all need better service and better diels . i will be switching my service very soon to eastlink cheeper better and no extra hidden charges ",2
298489,07-DEC-11,04-DEC-11,Afroze,,en,184.146.64.163,ianewooder@sympatico.ca,14201338,000000121682131,4,4,,5
298490,08-DEC-11,26-NOV-11,Catherine,,en,76.69.15.88,yvonne555@bell.net,14116860,000000121506482,1,1,"please let my e-mail work it's been 2 months and we still can't send mail but can recieve it, this has happened more then once and we pay for your service every month and get no e-mail servive 
",1
298491,08-DEC-11,16-NOV-11,Annie,,en,74.12.242.3,rlpettit@sympatico.ca,13998548,000000121273371,3,2,"Give your technical support people the ability to know what is actually happening, and the information as to when a repair will be completed.

Fix unreliable equipment once and for all.",1
298492,08-DEC-11,05-DEC-11,Sonia,,fr,70.30.204.105,fbeauvais@sympatico.ca,14208208,000000121692293,4,4,"D'appliquer le rabais promis lors de mon appel en septembre, ce qui m'aurais éviter d'avoir a appeler 3 fois pour le même cas. J'ose espérer que cette fois-ci, que le rabais promis va apparaître sur ma prochaine facture.",3
298493,09-DEC-11,02-DEC-11,Pradeep,,en,99.245.253.242,f.snowy@sympatico.ca,14180796,000000121651397,1,1,everything,2
298494,11-DEC-11,04-DEC-11,Kathy,,en,67.70.111.30,tony.santillan@sympatico.ca,14205012,000000121676143,4,4,,4
298495,11-DEC-11,28-NOV-11,Heithem,,fr,70.29.248.219,bibiane35@sympatico.ca,14125340,000000121547611,5,5,j'ai été satisfaite du service d'HEITHEM quand j'ai besoin d'un soutien tech je dois vous dire que Montréal devrais faire un stage chez vous et apprendre la politesse et le savoir vivre. merci à cette équipe.pour la prochaine question je doit vous dire si on est toujours en TUNISIE (OUI) mais pas à Montreal pour bien des causes (employés) merci Bibiane de Brossard P.Q. CANADA,3
298496,12-DEC-11,02-DEC-11,Kumar,,en,184.148.124.181,efiume@sympatico.ca,14180552,000000121651878,4,4,"I am happy that the problem with my internet was resolved, but it took *two* years to do so! More thorough checking of various connections, both in my telephone jack, and more importantly at the Bell hub, would have spotted the problem much earlier and it would have saved me from years of substandard bandwidth.",2
298497,12-DEC-11,05-DEC-11,Rudys,,en,70.27.129.136,thehofamily@sympatico.ca,14213956,000000121687133,4,2,"need to go down my basement for that tiny bell box which was blocked by fixed book shelf over 23 years. If I had known ahead of time, my family would moved the shelf before Dec 8 then the job would had been completed.  I had called on Dec. 9 for another appointment but no one showed up today as of Dec. 12 from noon to 5:00p.m.  I had called your company before 4:00p.m. found out your field technician had not been notified.  I hope all the necessary works will be completed by tomorrow, Dec 13.",3
298498,13-DEC-11,12-DEC-11,Shakeel,,en,184.146.124.33,ben_lirangi@sympatico.ca,14216414,000000121835743,3,3,,4
298499,13-DEC-11,12-DEC-11,Luis,,en,192.139.191.15,henryreiser@sympatico.ca,14220982,000000121845007,5,5,,5
298500,13-DEC-11,12-DEC-11,Baltharaj,,en,64.231.201.62,cathryn.poulton@sympatico.ca,14217304,000000121845543,3,1,have someone in Canada solve this ,1
298501,13-DEC-11,12-DEC-11,Leni,,en,74.15.27.118,funderbirds@sympatico.ca,14219920,000000121849792,5,5,"Very pleased with recent experience.
Can't see how it could have been done
any better.  Thank you",4
298502,13-DEC-11,12-DEC-11,Rahma,,fr,70.48.120.185,jr.gauvin@sympatico.ca,14222436,000000121843871,3,5,"La personne était très gentille mais à cause de son accent, j'avais pas mal de misère à l'entendre. Elle devrait parler plus fort. Merci!",5
298503,13-DEC-11,12-DEC-11,Melvin,,en,174.92.141.28,gbannon@sympatico.ca,14220098,000000121856070,3,2,Provide a better signal so I don't lose connectivity,3
298504,13-DEC-11,12-DEC-11,Celina,,en,174.93.33.52,ajsenior@bell.net,14215392,000000121853861,5,5,,4
298505,13-DEC-11,12-DEC-11,Satish,,en,65.92.154.125,imcan@sympatico.ca,14221248,000000121838148,5,4,For this problem I was 100% satisfied,5
298506,13-DEC-11,12-DEC-11,Jose,,en,70.53.40.134,susangoldberg@sympatico.ca,14228852,000000121842557,5,5,N/A,5
298507,13-DEC-11,12-DEC-11,Med Wassim,,fr,70.51.57.145,suzanneturcotte5@sympatico.ca,14228882,000000121844801,4,3,"Que le service de sécurité soit mieux performant et compatible avec TOUS les ordinateurs.
Onnous a laissé avec un problème de compatibilité à résoudre.",3
298508,13-DEC-11,12-DEC-11,Adam,,en,76.67.127.61,Maria.Kovacs@bell.net,14214972,000000121846414,2,2,do noth ower ccharg peple,2
298509,13-DEC-11,12-DEC-11,Mohamed,,fr,199.22.57.2,sleblanc362@sympatico.ca,14228412,000000121853573,4,5,,4
298510,13-DEC-11,12-DEC-11,Moses,,en,70.28.16.63,barbara.mcewan@sympatico.ca,14216212,000000121854687,5,5,,5
298511,13-DEC-11,12-DEC-11,Imran,,en,174.95.197.111,frank.coady@sympatico.ca,14219846,000000121838322,4,1,"I was using Hotmail.com, so i changed to
Sympatico, so i could send some Photos.
She told me i could also use Hotmail, if i talked
to you guys. Right now i am disappointed that
i can not use Hotmail also. I lost all of my
Contacts, and its almost Xmas time.",5
298512,13-DEC-11,12-DEC-11,Ivette,,en,65.93.44.120,janicegoodwin@bell.net,14221604,000000121838286,4,4,,5
298513,13-DEC-11,12-DEC-11,Duncan,,en,174.91.120.205,trevor.leclair@sympatico.ca,14229457,000000121847741,4,3,,3
298514,13-DEC-11,13-DEC-11,Sudhakar,,en,184.144.78.82,r.w.henderson@bell.net,14226830,000000121858555,5,5,Everything went fine.,5
298515,13-DEC-11,12-DEC-11,Suresh,,en,174.89.196.202,pater@sympatico.ca,14226212,000000121856737,5,4,,3
298516,13-DEC-11,12-DEC-11,Linda,,en,70.49.218.163,douglas.warwick@sympatico.ca,14218938,000000121857947,5,5,,5
298517,13-DEC-11,12-DEC-11,Insaf,,fr,76.65.161.238,pierreratelle@bell.net,14226552,000000121835785,5,5,Rien,5
298518,13-DEC-11,12-DEC-11,Karingula,,en,184.148.173.181,wgstavert@bell.net,14229914,000000121835400,1,1,The representative I spoke to spoke english with a very heavy accent that was impossible for me to understand.,1
298519,13-DEC-11,12-DEC-11,Khan,,en,174.95.54.40,raymond_55@sympatico.ca,14227002,000000121843092,5,5,"nothing else.
",5
298520,13-DEC-11,12-DEC-11,Mariem,,fr,65.92.220.157,michelle.bellavance@bell.net,14225044,000000121837781,5,4,tout était correct,5
298521,13-DEC-11,12-DEC-11,Iris,,en,76.69.113.250,dick-heather@sympatico.ca,14218764,000000121847401,5,5,,5
296982,06-DEC-11,05-DEC-11,Deepak,,en,69.158.95.230,richard.mag@sympatico.ca,14212712,000000121688642,5,5,N/A,4
296983,06-DEC-11,05-DEC-11,Salvador,,en,174.92.59.105,diane.ellsmere@sympatico.ca,14207616,000000121687898,5,5,,5
296984,06-DEC-11,05-DEC-11,Ali,,en,184.147.41.45,jimwoodcock@sympatico.ca,14209604,000000121689961,4,4,,5
296985,06-DEC-11,05-DEC-11,Sweta,,en,76.71.96.252,jstrecker@sympatico.ca,14209868,000000121686858,5,5,"Everything was looked after extremely well. My tech , her name I believe is Sweta was very nice and knowlegable. You have a good one there.",5
296986,06-DEC-11,05-DEC-11,Jamila,,fr,70.50.165.46,real.bilocq@sympatico.ca,14212598,000000121691508,4,4,pas de commentaire,5
296987,06-DEC-11,05-DEC-11,Yosra,,fr,70.50.165.46,real.bilocq@sympatico.ca,14212602,000000121689591,5,5,tout était bien merci,5
296988,06-DEC-11,05-DEC-11,Amine,,fr,64.228.239.87,dimitrios@sympatico.ca,14207650,000000121694124,4,4,"  Vérifier que j'étais capable de compléter la tâche.Amir m'a conseiller d' utiliser hotmail, mais je ne pouvais pas trouver mon mot de passe.
  J'ai du rappelr plus tard et Ibrahim m'a aidé.",5
296989,06-DEC-11,05-DEC-11,Elizabeth,,en,184.144.47.37,janeva@sympatico.ca,14209312,000000121688343,4,4,,4
296990,06-DEC-11,05-DEC-11,Tathiana,,en,70.30.97.195,fdcollis@sympatico.ca,14208214,000000121686899,5,5,,5
296991,06-DEC-11,05-DEC-11,Edgardo,,en,67.71.62.152,eve.corvese@sympatico.ca,14208122,000000121690693,5,5,"If possible, it would be great if Bell Canada could come up with a way to prevent hackers from reaching my mailbox via Bell Security.  :)",5
296992,06-DEC-11,05-DEC-11,Jewelle,,en,142.47.48.22,koehl@bell.net,14210182,000000121697431,4,4,,4
296993,06-DEC-11,05-DEC-11,Shaun,,en,65.92.12.101,lmorrison45@bell.net,14210580,000000121697749,1,1,"1. Resolve the problem instead of blaming the TV set 
2. Issue a credit (94.30) to Adjust my bill to reflect prices agreed to. ",1
296994,06-DEC-11,04-DEC-11,Jose,,en,70.49.135.49,jlafleche2966@sympatico.ca,14201756,000000121676030,5,5,,5
296995,06-DEC-11,05-DEC-11,Wissem,,fr,70.48.110.200,jpspgt@bell.net,14209836,000000121693302,5,4,"Monsieur Wissem a été d'une grande courtoisie, patient et efficace à résoudre mon problème de vitesse d'internet. Son approche client est très au-dessus de la moyenne et pour une personne pas très versée en informatique comme moi, il a été très rassurant dans chacune des étapes que nous avons du faire pour rétablir le système internet.  Veillez lui transmettre mes plus sincères remerciements.",5
296996,06-DEC-11,05-DEC-11,Mohd,,en,184.146.124.162,lspada@sympatico.ca,14210658,000000121696414,4,4,,4
296997,06-DEC-11,05-DEC-11,Ryan,,en,70.54.142.238,marc.trentadue@sympatico.ca,14210878,000000121688823,5,5,,5
296998,06-DEC-11,24-NOV-11,Nelson,,en,74.12.125.63,eric.biergard@sympatico.ca,14087406,000000121460284,4,4,just hope you received  the modem that was sent  back to you,4
296999,06-DEC-11,05-DEC-11,Etuwa,,fr,76.69.205.226,d-jacqueline@sympatico.ca,14207316,000000121691197,5,5,,5
297000,06-DEC-11,26-OCT-11,Carlton,,en,64.229.65.34,herbertjeffrey519@bell.net,13767916,000000120834489,3,2,change the way you do business,2
297001,06-DEC-11,05-DEC-11,Roy,,en,76.71.93.31,howard.g@sympatico.ca,14209064,000000121690637,5,4,,4
297002,06-DEC-11,01-DEC-11,Karen,,en,76.64.196.49,neil.cassidy@sympatico.ca,14173102,000000121623517,4,4,,4
297003,06-DEC-11,01-DEC-11,Hugo,,en,66.209.50.6,mikeosborne@sympatico.ca,14172654,000000121627350,1,1,"I was told by the rep that they were going to test my line and that they would call back the next day. It is now 5 days later and I still have not received a call back. I am paying more than $70 per month for download speeds of less than 2.5 Mbps, upload speed is equally dismal. I will be looking for a new provider that can actually return a phone call as promised and offer solutions, rather than just trying to ""upgrade"" my account in order to pad the bottom line.",1
297004,06-DEC-11,05-DEC-11,Sana,,fr,76.67.91.169,lazoski@sympatico.ca,14210350,000000121696400,4,4,,5
297005,06-DEC-11,03-NOV-11,Insaf,,fr,76.65.158.99,noize@sympatico.ca,13859458,000000120993445,5,2,Appliquer tous les crédits tel que discuté (frais modem).,2
297006,06-DEC-11,05-DEC-11,Pappala,,en,70.49.174.71,refsrus@sympatico.ca,14212620,000000121685371,4,4,Everything was well handled.,5
297007,06-DEC-11,01-DEC-11,Alexandre-Hugo,,fr,70.55.54.231,ruban514@bell.net,14174816,000000121606148,3,2,,1
297008,06-DEC-11,05-DEC-11,Iris,,en,69.156.179.169,cnrbackhoe@sympatico.ca,14207170,000000121694496,5,3,lower the price when you are a phone and internet customer combined them at a lower price  ,3
297009,06-DEC-11,05-DEC-11,Mouna,,fr,70.49.112.58,roger.guay2@sympatico.ca,14212864,000000121684653,4,3,,3
297010,06-DEC-11,05-DEC-11,Priya,,en,99.239.92.99,hanixon@bell.net,14208880,000000121692322,3,,not sure,2
297011,06-DEC-11,29-OCT-11,Ana,,en,70.27.193.173,morrisa@bell.net,13809902,000000120894511,1,1,"hiring staff who should know what is going on.  I was informed a technician was coming to install my internet, and I had to be available to let him in, I booked the day off work, I called the day of the installation to confirm I was on the list for the techinican to come I was confired my name was there and he would be here before 5pm at 6pm I call again and was told by another operator that no I had self install - yeah right i'll take a vacation day just to wait for bell canada and I was confirmed that a technician was coming and i WAS ON THE LIST - was infromed I WAS MISTAKEN AS I HAD SELF INSTALL- WHAT A BAREFACED LIE from your staff. Oh I love how it was written and there was no way they made a mistake - I had two people here with me when I called to confirm at 3pm for the technian to come and it was on speaker phone.  I got conveniently cut off 3 times the only way i got a tech to come on Sat was when I got totally fed up and was going to cancel completely. By the way your stupid notice asking if i had your moderm. it was returned to your techician on Saturday when he installed the one he had.  your service not impressed by any means, at least your techinician was decent
p.s. note the moderm was returned your service sucks",1
297012,06-DEC-11,05-DEC-11,Alex,,en,67.68.50.191,Evis_tineo@sympatico.ca,14205508,000000121685854,5,4,Nothing could have been better. John was very professional and helpful in guiding me through the process.,5
297013,06-DEC-11,04-DEC-11,Nayeem,,en,174.93.212.212,ordonselli@sympatico.ca,14203556,000000121677446,4,4,,5
297014,06-DEC-11,03-DEC-11,Alpha,,en,67.71.137.206,annlenchak@sympatico.ca,14190084,000000121656267,3,3,I should have been passed on to the Retention Department sooner rather than hearing that Roger's charge just as much.,3
297015,06-DEC-11,05-DEC-11,Kevan,,fr,70.27.237.214,albert.hallage@sympatico.ca,14205834,000000121684365,5,5,Continuer à etre efficace\,5
297016,06-DEC-11,05-DEC-11,Alun,,en,99.243.240.250,jimmarks@sympatico.ca,14209590,000000121697558,5,5,not a thing,5
297017,06-DEC-11,05-DEC-11,Quintin,,en,174.88.12.156,wnb@sympatico.ca,14214536,000000121699914,5,5,,4
297018,12-DEC-11,18-NOV-11,Camille,,en,70.27.70.18,jcording@sympatico.ca,14019344,000000121337498,5,5,,4
297474,05-DEC-11,04-DEC-11,Ruth,,en,74.198.9.223,chantalmrichard@sympatico.ca,14199740,000000121681841,1,1,"Ater speaking to two people, who were very difficult to understand due t their accents, I was told here was nothing they could do to fix my problem as ""that department was closed"". I am. Expecting a follow up call tonight to remedy the situation.",3
297475,05-DEC-11,29-NOV-11,Mohsen,,fr,76.68.151.209,robert.allard321@sympatico.ca,14147988,000000121566663,5,5,"Pour tout dire, Mr Mohsen..ma très bien aidé...c'est un "" super service"" que j'ai reçu de lui..Un gros merci à Mr Moshen ..( pour son savoir et sa compréhension envers "" moi"" comme cliente...les explications qu'il m'a donnés étaient compréhensible...merci",5
297476,06-DEC-11,04-DEC-11,Oscar,,en,50.101.57.159,bechipman@sympatico.ca,14199256,000000121675492,5,5,,5
297477,06-DEC-11,05-DEC-11,Erin,,en,70.24.182.98,william.raymond@sympatico.ca,14214500,000000121697734,5,5,,5
297478,06-DEC-11,05-DEC-11,Med Amine,,fr,173.178.183.11,jean-louis.blanchard@sympatico.ca,14209416,000000121694695,4,5,,4
297479,06-DEC-11,23-NOV-11,Omar,,en,216.191.137.178,lu2836@sympatico.ca,14078528,000000121447358,3,4,"Service Rep speaks too fast, was trying to write some notes but couldn't before he hanged up.",3
297480,06-DEC-11,05-DEC-11,Reina,,en,74.15.27.131,john198@sympatico.ca,14209736,000000121697052,4,4,improve English,4
297481,06-DEC-11,01-DEC-11,Med Taher,,fr,74.15.178.32,janty@bell.net,14169588,000000121613995,5,4,"pour moi.c est correct
merci",5
297482,06-DEC-11,05-DEC-11,Jose,,en,67.70.152.73,dickinez@sympatico.ca,14207636,000000121700157,5,5,"No suggestions--must add your representative showed remarkable patience, unasmuch I am somewhat slow 
at a computer--largely due age (90)
Your representative was Jose",4
297483,06-DEC-11,17-NOV-11,Zohra,,fr,70.30.229.252,gibeault.sylvie@sympatico.ca,14005282,000000121296458,3,4,,4
297484,06-DEC-11,04-DEC-11,Jamie,,en,69.156.94.49,srivait@bell.net,14204608,000000121678018,5,5,,5
297485,06-DEC-11,14-OCT-11,Irfan,,en,173.35.218.5,aminmitha@sympatico.ca,13617148,000000120555250,2,2,"Show empathy. I was endeavouring to transfer the phone which has been in our family to my following the passing away of my late and beloved mother and was met with rude, crude and insufferable individuals.",2
297486,06-DEC-11,02-DEC-11,Christine,,en,206.228.222.37,deborah-bobier@sympatico.ca,14179956,000000121634828,5,1,"The customer care rep was terrific, unfortunately, coordination with the dispatch group is NOT terrific, so I spent a second half day waiting for a Bell technician to arrive...and he didn't.",3
297487,06-DEC-11,29-NOV-11,Tathiana,,en,65.95.208.132,fritsche@sympatico.ca,14141468,000000121560825,,4,"First- I do not recall the Tahania . If this was a lady I asked to be transferred to a male agent as ,having a hearing deficiency I have great difficulty understanding female conversation . A male person (the supervisor on duty at the time was made available and solved my problem . Persons with hearing problems can hear voices BUT ARE UNABLE TO UNDERSTAND ,in many cases ,conversation , where volume is insufficient , speech is too rapid , accents too pronounced , letters like T , D ,C, E ,V ,P , etc. etc. etc . sound alike in many words . The average person with no hearing problems has no idea what the difference is between ""hearing "" and ""understanding "" Even after being asked to ""slow down "" ""speak up"" . Management in most cases does not understand either, so do not educate their service agents about the type of problems that deficiency in hearing presents to hard of hearing customers. The first thing I do when speaking to a service agent is ,explain my problem , if the agent fails to co-operate ,I will ask for a replacement person or hang up . ",4
297488,06-DEC-11,05-DEC-11,Salma,,fr,70.55.165.49,llafleur@sympatico.ca,14210562,000000121696829,1,1,Oui en donnant le service que j'ai droit,1
297489,06-DEC-11,04-DEC-11,Neha,,fr,174.95.237.104,fnbreton@sympatico.ca,14200746,000000121675359,5,5,"Neha did everything  i could not ask for more
she was so patient with me 
i wanted to cancel the whole thing 
but she kept me in and i really appreciate all she did
thank you so much",5
297490,06-DEC-11,05-DEC-11,Ginette,,fr,184.145.158.135,sylvie43@bell.net,14213792,000000121695900,5,5,"J'espère que cela va demeurer comme Mme Ginette a bien mentionné. En passant vous avez pris le temps de bien expliquer. J'ai remarqué que vous avez une bonne communication au téléphone. Je vous remercie du bon service et je vous souhaite, Mme Ginette, de très Joyeuses Fêtes.
Sylvie Simard",5
297491,06-DEC-11,05-DEC-11,Vladimir,,en,64.231.42.45,doncressman@sympatico.ca,14207734,000000121697567,4,4,If the service technican could have come yesterday,4
297492,06-DEC-11,29-NOV-11,Douglas,,en,76.64.15.236,jan.king@sympatico.ca,14142920,000000121572309,3,4,Answer question about checking your records to find the shipped item. ,3
297493,06-DEC-11,05-DEC-11,Olfa,,fr,67.68.107.228,amorin0@sympatico.ca,14205934,000000121686782,5,5,,4
297494,06-DEC-11,03-DEC-11,Rolando,,en,74.12.47.69,ken.weaver@sympatico.ca,14194054,000000121662288,4,3,Rep arranged for visiit from field rep to check the new modem.  He did all he could over the phone and suggested visit,5
297495,06-DEC-11,04-DEC-11,David,,en,184.147.117.191,gunther.niesar@sympatico.ca,14201128,000000121682207,3,3,lower the monthly fee,3
297496,06-DEC-11,05-DEC-11,Nirupa,,en,67.71.64.66,vasilich@sympatico.ca,14214290,000000121694404,5,5,Nothing that I can think of. The service rep before should have told me about the one time rental of the modem though.,4
297497,06-DEC-11,05-DEC-11,Charles,,en,64.229.8.156,alison.arshinoff@sympatico.ca,14205872,000000121690909,5,5,Not forgotten a few things that you had mentioned.,5
297498,06-DEC-11,05-DEC-11,Amy,,en,64.229.8.156,alison.arshinoff@sympatico.ca,14205874,000000121690424,,5,Passed me to the loyalty department right away like I had asked.,5
297499,06-DEC-11,05-DEC-11,Jose,,en,70.30.61.164,soroye@sympatico.ca,14213494,000000121695408,1,3,"I needed to make calls each day for 5 days to get satisfaction,  fixing the problem the first time I called would have been a great help!",1
297500,07-DEC-11,03-DEC-11,Grace,,en,76.69.138.13,jimfraser@sympatico.ca,14193522,000000121662271,5,5,,4
297501,07-DEC-11,05-DEC-11,Rabeb,,fr,184.148.244.88,jcsavoie16@sympatico.ca,14209398,000000121689758,4,5,Rien pour le moment,5
297502,07-DEC-11,05-DEC-11,Katherine,,en,184.147.2.211,haroldandjanet@sympatico.ca,14208898,000000121687717,4,4,,4
297503,07-DEC-11,05-DEC-11,Wissem,,fr,76.68.169.149,mpdesrochers@sympatico.ca,14211646,000000121689209,3,3,"Mon questionnement était sur l'activation sur mon routeur du réseau NAT ou Plug and Play afin de pouvoir synchroniser tous mes appareil mobile sur Icloud. Personnel poli et disponible. Des efforts sont fait pour tenter de comprendre ma demande, mais on sait pas ce qu'est Icloud en Tunésie. Je dois résoudre ce problème avec mon dépositaire Apple. Technicien en ligne avec moi rapidement ce qui est une grande amélioration.
",3
297504,07-DEC-11,05-DEC-11,Dilip,,en,70.30.110.137,bacime@sympatico.ca,14206192,000000121696047,4,4,,
298005,05-DEC-11,04-DEC-11,Ronald,,en,74.12.189.37,roy.wuertele@sympatico.ca,14204224,000000121673107,1,1,I asked for a canadian rep twiceand should have hung up. After 3/4 of an hour He finally admitted He could not help and that my problem is in my computer. I  have never had any success with your Indian reps,2
298006,05-DEC-11,30-NOV-11,Lokeswaran,,en,174.88.9.150,investmentplus@sympatico.ca,14156192,000000121586332,5,5,notify me when there is an update so I will not experience this problem again,5
298007,05-DEC-11,28-NOV-11,Jessica,,en,74.14.251.228,debbieandtrouble@sympatico.ca,14127002,000000121527978,5,5,,5
298008,05-DEC-11,04-DEC-11,Haley,,en,65.92.39.154,paul.jones4@sympatico.ca,14203666,000000121673988,5,5,As I was calling to confirm the cancellation of my Bell account things could not have been done any better. I regret that I have had to cancel since my experience with Bell has always been positive,5
298009,05-DEC-11,04-DEC-11,Milo,,en,76.64.150.143,grtaber@sympatico.ca,14201103,000000121673522,5,5,"glad to see you're using the Philippines and some South American countries as the language barrier disappears. Unfortunately
my experience with India has been dismal.
Also, perhaps you should consider not going off-shore as often.",5
298010,05-DEC-11,03-DEC-11,Elvis Francisco,,en,174.88.178.18,nick.klironomos@sympatico.ca,14195728,000000121668897,4,4,"everything went well except the wait was long i was waiting from noon and he arrived for the service call at around 5 pm  i lost a complete day and i find that the services are expensive 
so people are looking for others than bell as a provider
we have bell for phone and internet 
we have cable with videtron because it has a cable  not a dish on the wall
for the two services we pay over 130 $

???? too much",3
298011,05-DEC-11,04-DEC-11,Imran,,en,70.27.71.72,rgrconsulting@sympatico.ca,14204014,000000121674482,5,3,"You still have to resolve the My Bell part as I no longer have access to ""MSN My Page"", I believe that is what it was called.

The person whom I spoke with was very helpful and has referred the problen on to another area.  ",4
298012,05-DEC-11,04-DEC-11,Jordan,,en,67.71.143.138,graham.andrews@sympatico.ca,14201064,000000121677755,5,5,,5
298013,05-DEC-11,04-DEC-11,Oscar,,en,70.55.36.250,elg.farm@sympatico.ca,14200554,000000121671189,4,5,"Person helping was from Central America, and we had to ask to repeat to understand. However in fairness we do live with country lines and when it rains forget the phone as weak reception on bell lines. Person was more than pleasant.",4
298014,05-DEC-11,04-DEC-11,Innocent,,en,70.30.110.253,rossq@sympatico.ca,14204210,000000121675377,5,5,,5
298015,05-DEC-11,02-DEC-11,Nizar,,fr,65.94.180.165,mjlmarchand@sympatico.ca,14185218,000000121639244,4,4,rien c'était excellent,5
298016,05-DEC-11,29-NOV-11,Michael,,en,64.228.208.159,shararag@bell.net,14148818,000000121574736,5,4,,4
298017,05-DEC-11,02-DEC-11,Seifallah,,fr,65.94.180.165,mjlmarchand@sympatico.ca,14185220,000000121638851,4,4,,5
298018,05-DEC-11,04-DEC-11,Melvin,,en,76.64.199.30,4tysiaks@sympatico.ca,14198552,000000121672449,4,4,,2
298019,05-DEC-11,04-DEC-11,Victor Gabriel,,en,174.91.9.53,lfalzon@sympatico.ca,14202388,000000121671369,5,5,,5
298020,05-DEC-11,03-DEC-11,Linda,,en,65.92.204.171,d.finnigan@sympatico.ca,14191250,000000121669815,4,3,,3
298021,05-DEC-11,04-DEC-11,Kevan,,en,69.159.69.246,harvestmoon.farm@sympatico.ca,14201204,000000121679118,5,2,,5
298022,06-DEC-11,05-DEC-11,Jhon,,en,70.50.179.234,sharoncowan@sympatico.ca,14213288,000000121691157,5,5,"Nothing, couldn't get any better.",5
298023,06-DEC-11,01-DEC-11,Aymen,,fr,174.91.206.119,henrigallard@bell.net,14168970,000000121627107,5,5,rien,5
298024,07-DEC-11,28-NOV-11,Salvador,,en,174.88.21.246,nradujkovic@sympatico.ca,14133218,000000121535549,1,1,"I still don't have internet, and I was promissed that I would get tehnician to come over the next day and then in 2 days, still noting, very very poor service..Plus I am tired of being trasfered to India and Pakistan to people that have no idea what is going on, very sad.",1
298025,07-DEC-11,02-DEC-11,Sowjanya,,en,70.29.44.147,rgrabko@sympatico.ca,14186834,000000121653599,3,4,Problem was resolved but with difficulty.  A password reset should not take as long as it did.,4
298026,07-DEC-11,05-DEC-11,Soumaya,,en,65.94.77.178,bataini@sympatico.ca,14206246,000000121683075,4,3,,5
298027,07-DEC-11,05-DEC-11,Ines,,en,65.94.77.178,bataini@sympatico.ca,14206250,000000121683063,4,4,,5
298028,07-DEC-11,02-DEC-11,Dheeraj,,en,184.144.18.89,dhansen55@sympatico.ca,14180090,000000121638168,4,4,Gave the service tech. better directions as I had explained on the phone. I had also mentioned how important these directions were as this is a mobile home park.,3
298029,07-DEC-11,05-DEC-11,Sushil,,en,184.148.129.100,miguel.gomez@sympatico.ca,14211428,000000121693118,4,4,Local assistance...,5
298030,07-DEC-11,02-DEC-11,Mohamed Tammem,,fr,70.49.72.22,jeanneduquette@bell.net,14182506,000000121638063,1,1,"Je voulais qu'une la personne qui habite avec moi, puisse avoir sa connection avec Bell sur mon compte. La préposé a présumé que j'avais un ordinateur de bureau. Puisque que nous avons un portable, cela a occasionné que la personne avait accès au réseau et que le mien a été désactivé. J'ai dû rappeler. Voyez le courriel suivant pour la suite, puisque vous me le demandez. J'étais vraiment, mais vraiment furieuse!!!!! Grrrrrrrrrrrr",5
298031,07-DEC-11,05-DEC-11,Timmy,,en,174.91.96.38,artol@sympatico.ca,14206094,000000121690185,1,1,do what you say you're going to do. check my last 3 bills.,1
298032,07-DEC-11,05-DEC-11,Amany,,fr,174.92.235.198,luc00246@sympatico.ca,14210660,000000121685631,4,4,C'est la troisieme fois que je vous contact pour le meme probleme,3
298033,07-DEC-11,13-OCT-11,Brahim,,fr,69.159.135.44,bbouchard002@sympatico.ca,13604356,000000120516223,1,2,,3
298034,07-DEC-11,05-DEC-11,Mohammed,,en,65.95.27.174,sdcalma@sympatico.ca,14213178,000000121699561,5,,"I was advised that someone would be here today between 8 AM and 12 Noon.  It is now 1:00 PM and no one has come to our house or called to advise of the status.  Evidently, we stayed home all morning for no reason.  Customer service seems to be non-existent on the physical service end.",
298035,07-DEC-11,02-DEC-11,Vikram,,en,70.27.171.149,carpentryplus@bell.net,14179030,000000121638097,5,5,,5
298036,07-DEC-11,01-DEC-11,Aqeel,,en,70.54.47.31,rtswitz@bell.net,14174814,000000121604292,4,5,"I waited for more than 25 minutes to be able to speak to your support personnel.  It was a Bell reason that I needed any support at all.  How DUMB is that!

I had some difficulty with understanding his diction.",2
298037,07-DEC-11,03-DEC-11,Amina,,fr,74.15.213.228,janetmaj@sympatico.ca,14193250,000000121657306,5,5,rien....,4
298522,05-DEC-11,03-DEC-11,Gregorio,,en,174.92.108.179,liesco@sympatico.ca,14194400,000000121660788,5,4,,5
298523,13-DEC-11,12-DEC-11,Anis,,fr,70.55.133.245,antoine.dulude@sympatico.ca,14215902,000000121856748,4,1,internet pas assez vite  pour le prix et le service  des autre  plus vite,2
298524,13-DEC-11,12-DEC-11,Catherine,,en,76.66.161.174,ghill@sympatico.ca,14220294,000000121838244,5,5,lower my bill,5
298525,13-DEC-11,12-DEC-11,Mehdi,,fr,70.49.54.229,montplaisir.daniel@sympatico.ca,14225358,000000121857786,4,4,Trouvé qui aurait pu changé à mon insue mon SSID de BELL 009 à CRYSTAL.,4
298526,13-DEC-11,13-DEC-11,Gopi,,en,50.100.52.97,else_woudstra3@sympatico.ca,14230434,000000121859123,5,5,none,5
298527,13-DEC-11,12-DEC-11,Preethi,,en,70.53.231.165,nskerr@bell.net,14225952,000000121850830,4,4,Nothing. Everything was satisfactory.,5
298528,13-DEC-11,12-DEC-11,Hana,,fr,76.67.152.224,mourad.bouteraa@sympatico.ca,14225414,000000121843319,5,5,,5
298529,13-DEC-11,13-DEC-11,Arjuman,,en,74.198.87.116,falzone@sympatico.ca,14230448,000000121860174,3,1,We were told that a technician would be out today between 12 noon and 6 pm.  My wife stayed home for all six hours and no one showed.  This is absolutely terrible customer service.  What are you prepared to do for us before we switch over to Rogers?,1
298530,13-DEC-11,12-DEC-11,Joyce,,en,70.50.88.29,gillian.wood@sympatico.ca,14220360,000000121851691,4,4,,4
298531,13-DEC-11,23-SEP-11,Abdulkarim,,fr,65.95.44.21,jimmy.archambault@sympatico.ca,13372004,000000120093083,5,5,,5
298532,13-DEC-11,12-DEC-11,Eric,,en,70.53.45.133,ian36@sympatico.ca,14221200,000000121843958,4,4,"my Bell profile is   ian36@bell.net
your survey was sent to a 3 year old email address  ian36@sympatico.ca
Not very impressive.",4
298533,13-DEC-11,12-DEC-11,Selim,,fr,67.68.193.155,roy.y@sympatico.ca,14227594,000000121855988,5,5,,5
298534,13-DEC-11,12-DEC-11,Vikram,,en,216.209.113.138,d.quayle@sympatico.ca,14218152,000000121845690,,1,Gentleman said he would call back in 15min. I waited atleast 45 min. with no return call.,3
298535,13-DEC-11,12-DEC-11,Mohamed,,fr,76.71.169.132,rachel.delisle@sympatico.ca,14226884,000000121847144,4,3,"POUR UNE FACTURE DONNÉE, quand BELL fait une erreur de facturation EN TROP, nous devrions pouvoir (nous les clients) NE PAS payer l'erreur de Bell et régler SEULEMENT ce qui est réellement dû. 

Il est arrivé plusieurs fois que BELL me facture EN TROP et c'est toujours moi (la cliente) qui paie pour l'erreur de BELL. C'est-à-dire que je paie le montant TOTAL demandé par Bell même si, avec le conseiller BELL, nous convenons du montant de l'erreur et du montant vérédique à payer. 

Le conseiller nous explique que nous devons payer le TOTAL de la facture, MÊME S'IL EST ERRONÉ. Le conseiller BELL nous dit que je ne peux pas SEULEMENT payer le montant vérédique,  car ce serait ""trop compliqué pour l'autre facture à venir"". 

Je ne devrais PAS avoir à payer les erreurs, TOUJOURS EN TROP, DE BELL. 

Est-ce que ce commentaire aura une suite? J'apprécierais en avoir un accusé de réception. 

Merci.  

",3
298536,13-DEC-11,12-DEC-11,Jason,,en,76.67.92.102,todk@bell.net,14229366,000000121853651,5,5,,5
298537,13-DEC-11,12-DEC-11,Mauricio,,en,70.30.68.221,s.lusher@sympatico.ca,14227730,000000121855504,5,4,,5
298538,13-DEC-11,13-DEC-11,Dhanasekar,,en,184.145.26.36,jaschron@sympatico.ca,14230536,000000121859032,4,4,diction of the tech was difficult to understand.,5
298539,13-DEC-11,13-DEC-11,Asra,,en,64.231.145.80,gjgerber@sympatico.ca,14220414,000000121858399,5,4,"The volume on myconnection to the representative was too low for my aging ears, and I had to ask her to repeat many things.  She was giving me instructions and information, but I had difficulty hearing her.",5
298540,13-DEC-11,12-DEC-11,Marwen,,fr,70.49.79.220,rh_19@sympatico.ca,14227184,000000121834203,4,4,Tout c'est très bien passé. Sauf les moments mis en attente la musique trop forte à l'oreille.,4
298541,13-DEC-11,12-DEC-11,Orlando,,en,216.209.113.138,d.quayle@sympatico.ca,14218150,000000121849223,3,3,"This was the second gentleman I spoke to about my email problem. He changed my password & directed me to go into HotMail, had my grandson not been here I would have been lost, He tried a few things & it worked. Again the gentleman said he would call back & again I received no return call. Had my grandson not come home I would have had to make another call. Must say both gentleman were  polite but not very friendly. I got the impression I should know what they were talking about.",3
298542,13-DEC-11,12-DEC-11,Chamseddine,,fr,70.53.217.22,matupa@bell.net,14224660,000000121852615,5,5,,5
298543,13-DEC-11,12-DEC-11,Divya,,en,184.151.115.127,merizzi1@bell.net,14224892,000000121857792,5,5,,5
298544,13-DEC-11,12-DEC-11,Revathi,,en,184.145.21.15,aimamovic@bell.net,14215376,000000121836919,5,5,,5
298545,13-DEC-11,12-DEC-11,Mohammed,,en,64.229.168.149,rruel@sympatico.ca,14227630,000000121851361,4,3,Difficult to determine if problem originated from Bell or Dell. Bell agent was helpful.,4
298546,13-DEC-11,12-DEC-11,James,,en,69.156.154.135,hardingmolock@bell.net,14220804,000000121849674,4,4,,4
298547,13-DEC-11,12-DEC-11,Daniella,,en,65.95.130.165,jyurek@bell.net,14222588,000000121857355,4,4,,5
298548,13-DEC-11,12-DEC-11,Suresh,,en,65.95.113.93,jamesblair@sympatico.ca,14221520,000000121855439,5,4,nothing,5
298549,13-DEC-11,12-DEC-11,Haricharan,,en,184.146.81.131,sueb99@sympatico.ca,14228770,000000121854847,4,4,I have had to deal with BELL about 5 times in the last month. The process in order to talk to an actual person in the area in which I live is EXTREMELY frustrating. I am not impressed with my services with BELL at all. I had NO phone for 3-4 days and then my internet connection failed for 2-3 days. I pay a lot of money to BELL and overall I am not satisfied with how I was treated - however the representative that helped me out on MONDAY was the most helpful out of everyone.,2
298550,13-DEC-11,12-DEC-11,Ahmed,,fr,70.49.55.112,orchid@sympatico.ca,14226050,000000121853977,5,5,onn a répondu à toutes mes questions,5
298551,13-DEC-11,12-DEC-11,Umesh,,en,70.50.54.79,pattyc7@sympatico.ca,14226254,000000121857642,5,5,,5
298552,13-DEC-11,12-DEC-11,Elizabeth,,en,64.228.68.110,lvasu@sympatico.ca,14223926,000000121850407,1,1,"They scheduled a technician to come to my house today between 6 pm and 9 pm. No one showed up. I wasted my time waiting at home.
To do better maybe you should keep your appointments. It's Ok, I will switch to Cogeco. Less money and twice the speed.",1
298553,13-DEC-11,12-DEC-11,Chad,,en,70.27.140.193,lpsa@sympatico.ca,14223830,000000121845425,5,5,,5
298554,13-DEC-11,12-DEC-11,Adnan,,en,184.145.76.235,hawghaven@sympatico.ca,14220854,000000121856973,1,1,"Technical support was supposed to call back today.  They did not.  The technician at teh call centre although polite, was not able to help me either.",2
298555,13-DEC-11,12-DEC-11,Cesar,,en,76.68.92.11,jdstickel@sympatico.ca,14221752,000000121839749,1,,Where do I begin?,1
298556,13-DEC-11,12-DEC-11,Sami,,fr,65.94.189.21,juliebeaudin@bell.net,14222522,000000121855854,5,5,,5
297019,12-DEC-11,01-DEC-11,Lisa,,en,204.101.237.198,a_j.ross@sympatico.ca,14164344,000000121619314,4,4,"Your representatives Lisa, David, Tasha and Siva were pleasant, patient with me, and helpful.  Thank you.",5
297020,12-DEC-11,05-DEC-11,Alvaro,,en,69.158.174.169,pcnitram@bell.net,14212194,000000121687793,5,4,the info from the sales person did not seem to match the info on the monthly bill,5
297021,12-DEC-11,05-DEC-11,Amine,,fr,76.69.206.195,p.sauriol@sympatico.ca,14212028,000000121690417,5,4,,4
297022,12-DEC-11,05-DEC-11,Mohamed Nidhal,,fr,174.93.226.156,cbya@sympatico.ca,14206888,000000121699484,5,5,,5
297023,13-DEC-11,12-DEC-11,Mary-Jane,,en,70.24.114.135,cavinjones1@sympatico.ca,14217316,000000121833520,5,5,,5
297024,13-DEC-11,12-DEC-11,Kyle,,en,70.26.36.11,pauline067@sympatico.ca,14226304,000000121844366,4,4,"For one, waiting on hold for half an hour is not acceptable - second, if I would have been informed on my first phone call that I didn't need a new modem to upgrade my internet service, there would never have been 3 other phone calls (I was told I did, why?)- the modem was rec'd late yesterday afternoon by Purolator - it was mailed to me on Dec 1st - I returned it as I don't need a new modem - My bill will be adjusted accordingly on my next billing date",5
297025,13-DEC-11,12-DEC-11,Sandra,,en,174.89.137.104,jp_skelly@sympatico.ca,14222412,000000121847128,5,5,Let me know that the wireless system I was using is no longer available because of inefficiencies and still charge me $60 per month,4
297026,13-DEC-11,12-DEC-11,Ritwik,,en,70.26.172.9,rr.ranch@sympatico.ca,14227618,000000121839131,2,1,Fix the problem,2
297027,13-DEC-11,12-DEC-11,Marc,,fr,174.92.171.171,vigeantg@bell.net,14229680,000000121839441,5,5,Rien,1
297028,13-DEC-11,12-DEC-11,Wajdi,,fr,174.89.84.78,claude.ducharme@bell.net,14217732,000000121846196,4,4,"on a bloqué ma réceeeption courriel , et ce fut très compliqué de la remettre en marche",4
297029,13-DEC-11,12-DEC-11,Moses,,en,65.93.99.246,cmprice@bell.net,14217826,000000121844173,4,4,But after hanging up the phone from Moses I could not print anything off my Lexmark printer which led to another call with Bell/Lexmark for another hour and 1/2 but finally problem resolved. Thanks ,4
297030,13-DEC-11,12-DEC-11,Shakeel,,en,70.48.75.7,aemckague@bell.net,14215307,000000121836303,4,4,,5
297031,13-DEC-11,12-DEC-11,Mike,,en,174.88.155.77,breadners@sympatico.ca,14216814,000000121833373,4,4,service rep was helpful and polite.,4
297032,13-DEC-11,12-DEC-11,Maria,,en,69.158.145.250,alivo@sympatico.ca,14215538,000000121839928,5,4,"Minor thing, but the rep said he would call mne back in an hour to check that it was all resolved.  He never did call me back.  I am so happy that it has been corrected.  Keep up the good work.",5
297033,13-DEC-11,12-DEC-11,Danny,,en,64.231.204.55,rezrevres@bell.net,14227154,000000121838643,5,5,"The gentleman with whom I spoke could not have been more helpful, and showed great patience with my poor technical skills. He was extremely polite, and even thanked me a number of times for calling with my problem.
There is however one very important issue that would greatly improve all dealings with Bell Canada, and that would be to eliminate all of the time wasting automatic answering-machines that one has to endure to reach a live human being. It's a pretty sad comment about a company specializing in communications, that it feels the need to separate itself from its customers with inanimate machines! Six levels of automation between your customers and your human staff is absolutely rediculous! 
My call could have been handled in half the time - thus freeing-up your lines faster - without all the automated responses. 
Please scrap the machines, and replace them with more polite humans like the gentleman I finally got through to.",3
297034,13-DEC-11,12-DEC-11,Mohamed Taher,,fr,70.53.170.51,marc.campeau14@bell.net,14224268,000000121848272,5,5,Tout est parfait,5
297035,13-DEC-11,12-DEC-11,David,,en,64.229.138.131,bsurreau@sympatico.ca,14216977,000000121840209,5,5,,5
297036,13-DEC-11,12-DEC-11,Gilberto Jose,,en,69.158.79.228,barbb@sympatico.ca,14216224,000000121857449,5,5,,4
297037,13-DEC-11,12-DEC-11,Raouf,,fr,174.93.246.252,clairebeaulac@sympatico.ca,14217708,000000121858031,5,4,,5
297038,13-DEC-11,12-DEC-11,Karla,,en,184.145.72.215,cloris198@sympatico.ca,14217798,000000121858090,5,5,nothing.  it was fine.,4
297039,13-DEC-11,12-DEC-11,Mahender,,en,70.30.82.245,pdandurand@sympatico.ca,14226360,000000121838847,5,5,,4
297040,13-DEC-11,12-DEC-11,Hema,,en,184.144.76.217,yrochon@bell.net,14230150,000000121855350,5,4,,4
297041,13-DEC-11,12-DEC-11,Reina,,en,69.158.76.229,todehi.adam@sympatico.ca,14229364,000000121841929,5,5,Seriously - Nothing. Thanks,5
297042,13-DEC-11,12-DEC-11,Sana,,fr,76.69.179.145,maurice.sabourin@sympatico.ca,14224678,000000121846308,5,5,,5
297043,13-DEC-11,12-DEC-11,Diego,,en,64.229.231.104,nelson.barron@sympatico.ca,14225690,000000121843740,5,5,,5
297044,13-DEC-11,12-DEC-11,Oscar,,en,76.70.46.41,fowles@sympatico.ca,14219772,000000121844827,,5,"We had no phone service either and our daughter called on out behalf, I understand that the problem affected many subscrtibers but we noticed that everythinbg was up and running by about 7.340 p.m. .we cannot comment on the queswtions as we did not speak with a re. However she had to stress the importancs of priorizing for elderly customers with health issues.",4
297045,13-DEC-11,12-DEC-11,Khan,,en,70.27.55.137,todor.minovski085@sympatico.ca,14229368,000000121844516,5,5,nothing.,5
297046,14-DEC-11,13-DEC-11,Manel,,fr,70.48.156.89,jean-guy.perron@sympatico.ca,14236594,000000121861589,5,5,"La gentille demoiselle qui m'a depanne connaissait son materiel a plein.
Une seule ombre au tableau, je regrette qu'elle ne soit pas au Quebec",5
297047,14-DEC-11,13-DEC-11,P Senthil,,en,174.88.201.218,c.beyior@bell.net,14232830,000000121878179,5,4,p.senthil thank for setting up my speed test up it working wery will,5
297048,14-DEC-11,13-DEC-11,Cesar,,en,70.50.99.15,marian.macleod@bell.net,14230662,000000121859634,5,5,,3
297049,14-DEC-11,13-DEC-11,Mir,,en,70.27.47.218,jmiller013@sympatico.ca,14236886,000000121861189,5,5,,5
297050,14-DEC-11,13-DEC-11,Abdulkarim,,fr,76.71.168.220,louise-lefebvre@sympatico.ca,14238236,000000121866660,3,3,,3
297051,14-DEC-11,12-DEC-11,Raj,,en,74.14.91.41,george027@sympatico.ca,14220182,000000121836523,2,1,attachments in my email still can't be sent out yet? George,
297052,14-DEC-11,13-DEC-11,Ramzi,,fr,174.88.178.221,dennis.vital030@sympatico.ca,14234158,000000121882110,1,1,essayer de régler le problème au lieu de me dire de faire venir le technicien.,1
297053,14-DEC-11,13-DEC-11,Nourmene,,fr,76.71.168.220,louise-lefebvre@sympatico.ca,14238238,000000121865400,3,1,,3
297054,14-DEC-11,13-DEC-11,Ben Rejab,,en,76.65.142.90,lise_r@sympatico.ca,14238072,000000121880935,5,3,Everything was OK,5
297055,14-DEC-11,12-DEC-11,Juan,,en,209.112.57.250,jo-anne.miller@bell.net,14222086,000000121852743,5,1,,1
297056,14-DEC-11,13-DEC-11,Med Waheb,,fr,70.50.44.243,croteau97@sympatico.ca,14233656,000000121863973,4,5,,4
297057,06-DEC-11,05-DEC-11,Vikram,,en,174.94.59.125,hvbaker@sympatico.ca,14209106,000000121687107,4,4,,5
297505,12-DEC-11,05-DEC-11,Khaoula,,fr,174.91.200.177,demersmau@sympatico.ca,14207550,000000121691725,,,"Je ne peux répondre à votre sondage
maintenant. Voir le texte que je vous ai envoyé le 11 déc. 2011 à 15.49 hre
Merci",
297506,12-DEC-11,24-NOV-11,Poonam,,en,64.231.118.148,paulimeson@sympatico.ca,14092768,000000121458088,3,3,have repesentatives speak fluent english ,4
297507,12-DEC-11,17-MAY-11,Mauricio,,en,70.55.30.103,kathyandtrevor@sympatico.ca,12038845,000000117199540,5,1,"The rate plan promised me by the bell rep (I have screen shots of the conversation, agreed rate plan and $ etc) was not delivered as agreed. My recommendation: Don't deceive customers if you plan to be successful.",2
297508,13-DEC-11,12-DEC-11,Stephan,,en,67.68.41.68,pandopulos@sympatico.ca,14226166,000000121848183,5,4,,4
297509,13-DEC-11,12-DEC-11,Claudia,,en,70.27.70.18,jcording@sympatico.ca,14221724,000000121834619,5,5,,5
297510,13-DEC-11,12-DEC-11,Dashrathan,,en,70.54.1.213,maap@sympatico.ca,14224076,000000121843078,5,4,The gentleman was very helpful.,5
297511,13-DEC-11,12-DEC-11,Emmanuelle,,fr,184.145.153.42,andgamache@sympatico.ca,14215676,000000121836447,5,1,"Je suis client de Bell depuis plus de 50
ans (c'est sérieux)et je m'appprête à
tout canceller....Toujours payer sans retard..Ouf je crois que je passerai au
suivant.....Andg.",
297512,13-DEC-11,12-DEC-11,Aivi,,en,76.67.66.41,biffandbetty@sympatico.ca,14216524,000000121846155,5,5,,5
297513,13-DEC-11,12-DEC-11,Milo,,en,69.156.92.19,mldca@sympatico.ca,14225236,000000121834736,5,5,,5
297514,13-DEC-11,12-DEC-11,Dan,,en,64.228.210.181,lady.ashley@sympatico.ca,14223188,000000121846677,4,4,Listen before talking,4
297515,13-DEC-11,12-DEC-11,Ahmed,,fr,24.201.125.146,andredufort@sympatico.ca,14215708,000000121844797,3,4,,4
297516,13-DEC-11,12-DEC-11,Leslie,,en,65.34.6.102,mackorda@sympatico.ca,14224098,000000121833670,5,5,"As I told Leslie, the two qualities that make her a very good telephone assistant/technician are 1)her English pronunciation / enunciation and 2) her ability and willingness to TEACH, as she works, so that the client knows how to avoid the problem and how to fix it, or at least what fixing it requires.",5
297517,13-DEC-11,12-DEC-11,Sarra,,fr,70.30.208.195,raoul.gratton@sympatico.ca,14226964,000000121833646,3,3,"Sarra m'a dit que quelqu'un me rappellerait dans une heure  -  vers 10h30.
A 11h30 J'AI rappelé et on m'a transferré à Marwen à la Centrale.  Il a fait du travail en ligne avec moi pendant une heure pour me dire qu'un Technicien serait chez-nous lundi le 12 décembre (la journée même) avant 17h00.
Personne est venu chez nous et l'internet a recommencé à fonctionner vers 15h00 hier  (lundi).",3
297518,13-DEC-11,12-DEC-11,Naim,,fr,174.93.196.227,jamesbinnie@bell.net,14221518,000000121846750,4,4,Merci pour le travail.,4
297519,13-DEC-11,12-DEC-11,Arjuman,,en,64.231.148.135,jean-charles.mattar@sympatico.ca,14221754,000000121844472,4,4,,4
297520,13-DEC-11,12-DEC-11,Kristen,,en,67.71.139.153,doedon2@sympatico.ca,14218864,000000121847322,5,5,"Everything was answered well.
Thanks",5
297521,13-DEC-11,12-DEC-11,Johanna,,en,205.194.74.10,cajenki@sympatico.ca,14217106,000000121855822,4,4,N/A,4
297522,13-DEC-11,12-DEC-11,Dan,,en,70.26.50.70,copppa@sympatico.ca,14217920,000000121856557,4,5,Your agent knew exactly what to do and resolved my problem quickly!,4
297523,13-DEC-11,12-DEC-11,Suriya Priya,,en,76.70.75.120,lallen_79@sympatico.ca,14223214,000000121836725,3,4,Had a hard time understanding the representative.,5
297524,13-DEC-11,12-DEC-11,Amina,,fr,184.145.248.94,gestionnormanville@sympatico.ca,14220266,000000121848570,5,5,,5
297525,13-DEC-11,12-DEC-11,Carlos,,en,70.54.17.138,msumeraj@sympatico.ca,14225514,000000121846133,5,5, Technician Carlos was entirely patient with our sometimes very basic and even obvious questions. ,5
297526,13-DEC-11,24-NOV-11,Firas,,fr,174.93.223.13,fleurettelevesque@sympatico.ca,14087674,000000121461344,5,,Je ne peux répondre à la question no. 2 puisque je n'ai pas reçu rien à ce sujet. Firas a été très poli et explicatif seulement j'aurais aimer qu'il m'envoie  par e-mail les détails de notre arrangement pour mes prochains paiements comme l'on faisait avant. ,4
297527,13-DEC-11,12-DEC-11,Mitchell,,en,74.15.28.225,zrx1100@sympatico.ca,14230264,000000121834627,,,I have had to Call bell every Month for the last 6 months. On the phone for about 5hrs. I still don't know if it will be right next month. ,1
297528,13-DEC-11,12-DEC-11,Rifa,,fr,70.26.183.106,helene.crevier@bell.net,14220922,000000121845811,5,5,,4
297529,13-DEC-11,12-DEC-11,Eleanor,,en,70.30.224.251,tonyd_14@sympatico.ca,14229402,000000121843487,4,3,Give more choices at reasonable prices. I had called to see if I could change my plan. I presently have 60 GB monthly which is way too much. All I need is about 25 to 30 GB monthly. I am currently searching elsewhere for my internet service.,2
297530,13-DEC-11,12-DEC-11,Marwa,,fr,65.94.177.80,nlaurin128@sympatico.ca,14225834,000000121833019,5,5,,5
297531,13-DEC-11,12-DEC-11,Leni,,en,24.156.207.187,paul.brunet@sympatico.ca,14226258,000000121836614,1,1,"Wanted to copy my email folders to a backup on my HDD.
Was told that could not be done.",
297532,13-DEC-11,12-DEC-11,Ashley,,en,76.67.7.137,catangelis@sympatico.ca,14217282,000000121840785,5,5,"When I called Billing, to inquire about my bill the recipient of the call was only able to respond to one part of the billing request. Would it be more customer client optimization if recipient of call was able to respond to the whole billing inquiry rather than forward to another recipient for billing inquiries.  Manythanks ~",4
297533,13-DEC-11,12-DEC-11,Marta,,en,70.24.205.246,sgbshaw@bell.net,14228132,000000121838878,4,4,,5
297534,13-DEC-11,12-DEC-11,Nesrine,,fr,67.68.216.41,pieray@sympatico.ca,14226520,000000121848810,1,,Dire des le début qu il ne pouvais faire ce que je lui demandais.,
297535,13-DEC-11,12-DEC-11,Hanene,,fr,207.134.141.114,j.sarrazin@sympatico.ca,14221382,000000121855056,3,2,"Laissez-moi vous dire que rien ne change chez vous. À chaque fois que l'on change quelque chose dans notre forfait peut importe que ce soit l'internet, la téléphonie ou la télé, vous êtes incapable de faire ça sans problème pour vos clients. Il y a toujours des erreurs soit que vous ne fournissez pas ce que l'on sest entendu soit il y a des erreurs sur la facturation. 

 

Lors de mon appel pour canceller ma ligne téléphonique, j'ai fait répéter à votre représentant sil y aurait des problèmes avec mon internet! La réponse a été non monsieur votre ligne téléphonique deviendra une ligne morte sans aucune interruption de service ne soyez pas inquiet. Finalement, je dois vous appeler et discuter 50 minutes au téléphone pour me faire dire que ma connexion internet sera à nouveau fonctionnelle dans 24 et 48 heures. 

 

Nous sommes réellement déçu du service offert par Bell, nous naurons pas internet durant deux jours en pleine période de fin de session de ma fille. 

 

Espérons que pour une fois, notre prochaine facture soit correct et que je naurai pas à vous appeler à nouveau.

 

Un client très insatisfait !

 

",2
298038,05-DEC-11,02-DEC-11,Wayne,,en,69.156.13.254,r.mcknight@sympatico.ca,14186540,000000121643979,4,4,"The service representative made an appointment with a technician to correct the problem at my home. The problem with my system turned out to be a faulty modem, which the technician replaced. The technician was excellent, but the call took longer than expected because he needed to get into the Sympatico website to activate the new modem. The reason is that my Browser is Safari and it blocked him out. We couldn't figure out why, but finally we tried another Browser, Foxfire, that solved that problem. My question is, that with so many Macs being purchased, why is the Sympatico site not available with Safari. This is the second time that I have run into with Sympatico, when I tried to use Safari.",4
298039,05-DEC-11,30-NOV-11,Juan Carlos,,en,67.68.46.77,pfelder@sympatico.ca,14160692,000000121582575,1,1,"Experience # 1:
Spoke with a Bell representative located in South East Asia; insufficient english skills; his recommendation to aleviate my internet issues was to replace the Modem cable to the power supply. As I found out from Experience # 2 this directive was completely wrong.
Experience # 2:
Spoke with an individual located in South America. (Juan) He identified recommendation # 1 as impossible as a solution.
He however identified the issue and provided a replacement modem within the promised 2 days.
For some unknown reason, after 8 days of malfunction, the ""defective modem""
just prior to the installation of the replacement modembegan to function properly. How was this possible???
In general, too many problems with the sympatico servers; I'm considering alternate internet service.
My total Bell expenditures exceed $ 4000.00 annually for 2 telephone lines, 2 cell phones and the internett service.
I am retired and live on a fixed income.
I am fed up with Bell!!!
",1
298040,05-DEC-11,03-DEC-11,Thomas,,en,174.95.5.49,bperuzza@sympatico.ca,14190564,000000121659653,5,5,,5
298041,06-DEC-11,05-DEC-11,Kali,,en,74.15.33.100,ldrew@sympatico.ca,14210376,000000121698257,4,3,"I'm a senior, so it's hard to recall exactly what was said and hard to be convinced that I'm completely satisfied that my billing issues have been resolved until I see the hard copy of my next bill.  What ever happened to the hard copy of options offered?  It's really difficult to stay on the phone for several minutes and try to digest every option available without seeing it in hard copy to compare to what else is out there.  I've been a Bell customer for 40 some years and I'm now thinking it may be time to make a change.  Bell is one of my highest bills.  This can't be right!",2
298042,13-DEC-11,12-DEC-11,Asir raja,,en,74.14.114.57,bmw.cheung@sympatico.ca,14216670,000000121856883,5,5,n/a,5
298043,13-DEC-11,12-DEC-11,Lorraine,,en,65.95.102.81,jones3721@sympatico.ca,14222312,000000121834501,5,5,Check to make sure whether items are returned or not before putting a charge on the bill. necessiating an unnecessary call to rectify the problem ,3
298044,13-DEC-11,12-DEC-11,Suresh,,en,70.55.36.128,vanlaar@sympatico.ca,14229600,000000121852233,5,5,"My calls yesterday did not solve me problem , but the one this morning solved my problem in a far shorter time.
Van Laar",5
298045,13-DEC-11,12-DEC-11,Deepak,,en,174.92.86.4,s.vyhovskyi@sympatico.ca,14227742,000000121838543,5,5,,5
298046,13-DEC-11,12-DEC-11,Amine,,fr,70.52.67.63,martel.leo@bell.net,14224526,000000121849435,4,5,pas grand  chose  mon problème  a été  bien  régler  et je  vous remerci .  ,5
298047,13-DEC-11,12-DEC-11,Satish,,en,70.49.134.171,kenmargaret@sympatico.ca,14222866,000000121851015,5,5,,5
298048,13-DEC-11,12-DEC-11,Leslie,,en,174.89.195.212,m.clouatre@sympatico.ca,14224014,000000121848483,5,5,,5
298049,13-DEC-11,12-DEC-11,Omar,,en,206.172.0.204,a.branco@sympatico.ca,14215120,000000121839213,3,3,He could have provided the reason that Bell suggested I change plans to Fibe 7 after I explained that there was no difference in my speed or service.,4
298050,13-DEC-11,13-DEC-11,Sulochana,,en,174.136.115.186,vicki.foerster@sympatico.ca,14230916,000000121859278,3,3,I waited too long to reconnect with billing and finally hung up,4
298051,13-DEC-11,12-DEC-11,Greg,,en,216.183.143.70,perrymd@sympatico.ca,14226420,000000121836856,1,1,Fix the service to my residence so you can provide the internet speed that was promised. I am looking at cancelling all my Bell services and finding another provider. ,1
298052,13-DEC-11,12-DEC-11,Jessica,,en,142.155.172.33,heather.richards@sympatico.ca,14220888,000000121834700,5,5,,4
298053,13-DEC-11,13-DEC-11,Radhika,,en,65.95.143.46,dota.ruttan@sympatico.ca,14230424,000000121859075,5,5,"My experience was handled very well, what more could I say!
",5
298054,13-DEC-11,12-DEC-11,Will,,en,174.88.150.206,hans.hille@sympatico.ca,14220788,000000121855057,4,4,,5
298055,13-DEC-11,13-DEC-11,Mahender,,en,70.24.205.181,robryan@sympatico.ca,14230798,000000121859314,5,5,,4
298056,13-DEC-11,12-DEC-11,Makram,,fr,174.95.114.35,jcmareuil@sympatico.ca,14221716,000000121837372,4,2,"Le 06/12/2011,j'ai contacté vos service pour un problème technique.Dossier 121722967 et l'on devais me contacter sous 48 h.J'ai du rappelé le 12/12/2011 après 7 jours car personne ne m'a rappelé.On m'a promis de nouveau un rappel sous 48 h,00. J'attends!!!!!!!!!!!!",5
298057,13-DEC-11,13-DEC-11,Inobel,,en,76.68.130.62,frances.lachance@sympatico.ca,14230460,000000121859781,5,5,fewer technicians with forgeign accents,4
298058,13-DEC-11,13-DEC-11,Mary ruksana,,en,70.53.45.100,patzi@sympatico.ca,14230730,000000121859114,5,5,no not at call bell has the best service --and i keep telling this to call my friends ,5
298059,13-DEC-11,18-OCT-11,Nathan,,en,174.92.120.141,m.dragan@sympatico.ca,13672400,000000120642272,4,4,"do not withhold any information in regards to charges.
clearer statement with explanation of services and charges",4
298060,13-DEC-11,12-DEC-11,Stephen,,en,70.49.110.31,blgoodlet@bell.net,14216635,000000121839994,5,5,,4
298061,13-DEC-11,12-DEC-11,Sujay,,en,64.231.6.178,granmar@sympatico.ca,14220574,000000121835849,4,4,,2
298062,13-DEC-11,12-DEC-11,Arthur,,en,64.231.203.138,gstephens@bell.net,14220664,000000121833426,4,5,I do not believe the tech support could have done anything different to solve the problem.,5
298063,13-DEC-11,13-DEC-11,Srinivas,,en,174.92.63.86,tonybarone@bell.net,14229400,000000121858600,5,4,"Provide seniors like me cheaper internet and  telephone rates.
No other income other than the CPP, every dollar I can save makes a difference for my monthly budgetting.",5
298064,13-DEC-11,13-DEC-11,Denis,,fr,174.91.204.248,g.noel@sympatico.ca,14230468,000000121859913,5,4,rien,5
298065,13-DEC-11,12-DEC-11,Ayesha,,en,65.95.147.104,wip1@bell.net,14229986,000000121851894,4,5,"Have your reps wear headsets adn not use ""speaker"" phones. Sometimes difficult to understand or hear them",4
298066,13-DEC-11,12-DEC-11,Megan,,en,76.71.52.28,FSchroeder@bell.net,14214858,000000121850721,,,"that your internet modems don't break down so frequently.
you must be able to produce a modem which can be left on 24/7.
I would request an answer to this question, because the one I have,white -2 wire Gateway has to be exchanged every 2-3 month",
298557,05-DEC-11,02-DEC-11,Rania,,fr,65.92.7.49,phareb@sympatico.ca,14186224,000000121643044,4,,"Dès que j'aurai une réponse par courrier pour confirmer que ma demande est approuvée, je pourrai infirmer ou affirment qu'elle est résolus.  Espérons!!",4
298558,06-DEC-11,28-NOV-11,Prego Junior,,en,67.71.150.140,sandrameagher@sympatico.ca,14134982,000000121531083,5,5,"no, I could not have been looked after with more patience, I truly appreciate the service ..S",5
298559,06-DEC-11,30-NOV-11,Larissa,,en,70.29.161.201,opalacios@bell.net,14160284,000000121589538,4,3,,5
298560,06-DEC-11,05-DEC-11,Stephanie,,en,65.95.140.102,kv.hill@sympatico.ca,14210232,000000121686758,5,5,,5
298561,06-DEC-11,13-NOV-11,Melvin,,en,174.93.91.163,sjaka@bell.net,13966006,000000121212242,5,5,,5
298562,06-DEC-11,30-NOV-11,Charles,,en,76.69.35.246,olioverwillock@sympatico.ca,14160251,000000121594607,5,4,,5
298563,07-DEC-11,05-DEC-11,Jan,,en,70.51.206.177,accoumeh1@bell.net,14205690,000000121689069,4,3,,5
298564,07-DEC-11,05-DEC-11,Bobbie-Jo,,en,76.67.6.147,d.milojevic@bell.net,14207330,000000121694484,5,5,Non,5
298565,07-DEC-11,25-NOV-11,Kumar,,en,174.89.197.223,jgdoors@bell.net,14101596,000000121495927,4,5,,4
298566,07-DEC-11,02-DEC-11,Heithem,,fr,76.68.200.130,mlambe270@sympatico.ca,14185258,000000121652601,4,4,Pas grand chose. Je crois que la neige y était pour quelque chose.,4
298567,07-DEC-11,14-NOV-11,Halima,,fr,74.12.212.125,jeromeelie@sympatico.ca,13970962,000000121219879,4,4,"Tenir compte de ce qui, dans un premier temps, m'avait été reconnu de la part d'un de vos représentants, par téléphone. Le dossier relatif à un modem non renvoyé établissait que je n'étais en rien responsable de la chose, le technicien ayant emporté le modem. J'ai donc été surpris que quelques mois plus tard on m'ait demandé d'encourir les frais de ce modem. Il y a eu un manque de communication au sein de vos services dans cette petite affaire. Vous avez finalement annulé cette réclamation, bravo, mais en précisant que c'était parce qu'on me croyait sur parole. Je demeure étonné que vous ne soyez pas parvenu à cette conclusion en vous appuyant sur les informations dont vous disposiez.",3
298568,07-DEC-11,01-DEC-11,Brad,,en,205.237.34.10,eire505@sympatico.ca,14167670,000000121621011,5,5,This experience was excellent. The rep was very helpful.,4
298569,08-DEC-11,05-DEC-11,Abdul,,en,70.53.222.189,jbpratt140@sympatico.ca,14209362,000000121697962,3,3,"The problem stemmed from an error by the associate in a Bell retail store, who mishandled a request to upgrade internet service to FIBE.  Instead of changing the existing account, he opened a new account.  
Abdul was not able to resolve the problem, by transferring the email accounts under the old service to the new account.  But he did at least re-open one account that had been closed, so that we could retrieve messages and notify contacts of a change of address.",3
298570,13-DEC-11,12-DEC-11,David,,en,70.48.112.222,don.huxtable1@sympatico.ca,14218894,000000121847657,5,5,,4
298571,13-DEC-11,12-DEC-11,Anirban,,en,64.231.136.161,lemacduff@sympatico.ca,14223426,000000121846267,5,3,Needing to find another sources to help people who have a 2 way modem problem specially when they lose there internet. there should be something on a telephone line there will solve the problem.,5
298572,13-DEC-11,12-DEC-11,Nourmene,,fr,50.100.138.186,mariepaulelafreniere@sympatico.ca,14224400,000000121849014,4,5,,5
298573,13-DEC-11,12-DEC-11,Keith,,fr,70.26.252.163,cusco23@sympatico.ca,14218066,000000121856314,5,5,,5
298574,13-DEC-11,12-DEC-11,Shawn,,fr,76.68.151.204,andre.giguere040@sympatico.ca,14215684,000000121856702,5,5,tout était parfait,5
298575,13-DEC-11,12-DEC-11,Vijay,,en,70.51.112.12,kpreville@sympatico.ca,14223094,000000121856050,5,5,"Nothing .. very polite gentleman who handle the call very well. We tested many things and left my son to complete the call as i had to leave for a meeting. I never would have guessed it was the ethernet cable, mine was new, but i changed it today and it worked. Good job! Thank you.",5
298576,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298577,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298578,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298579,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298580,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298581,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298582,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298583,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298584,13-DEC-11,23-NOV-11,Karen,,en,74.15.27.145,cg.miller@sympatico.ca,14073062,000000121444707,1,1,I was told a new modem would arrive in 2 buisness days. It still has not arrived and |I still have frequent interuptions due to a faulty modem.,1
298585,13-DEC-11,12-DEC-11,Aidin,,en,74.198.9.203,amarzz@sympatico.ca,14215600,000000121852328,5,5,"I was concern about the price of service compare with your competition, and the Bell Rep. Offered me a price and package that was competitive and satisfactory. I called and I got the result, but many of your old customer do not call and may leave to the competition when they receive an offer. I think the Bell should take care of loyal customer automatically not when want to leave. Loyalty  has value in any business:)",5
298586,13-DEC-11,12-DEC-11,Evan,,fr,76.69.220.44,elisabeth2011@bell.net,14219284,000000121848522,5,5,tout était a point.  Très bon résultats. Merci!,5
298587,13-DEC-11,12-DEC-11,Melissa,,en,64.229.236.22,gradimir.sandic@sympatico.ca,14220558,000000121850957,5,5,,5
298588,13-DEC-11,12-DEC-11,Daniella,,en,174.95.208.113,john.keith@sympatico.ca,14222230,000000121850112,5,5,No room for improvement on this call,5
298589,13-DEC-11,12-DEC-11,Mauricio,,en,70.51.164.248,jason31364@bell.net,14221632,000000121850925,5,4,i wan to improve u have good custmer service because try to be better than roger because your service is good and just keep up a good company i gave 10 out of 10 is good and improve,5
298590,13-DEC-11,25-NOV-11,Basho,,en,174.95.190.33,paulapeter@sympatico.ca,14104920,000000121494924,5,5,nothing,5
298591,13-DEC-11,12-DEC-11,Emely,,en,184.147.36.34,tzap@sympatico.ca,14229534,000000121852144,5,4,,5
298592,13-DEC-11,12-DEC-11,Greg,,en,70.26.111.127,harly@sympatico.ca,14220816,000000121837377,5,5,nothing whatsoever,5
298593,13-DEC-11,12-DEC-11,Abraham,,en,204.225.7.17,sjohal1@bell.net,14228370,000000121847111,5,5,,5
298594,13-DEC-11,12-DEC-11,Ridha,,fr,69.156.60.220,c.gagnontgs@sympatico.ca,14217040,000000121857333,4,4,,5
298595,13-DEC-11,12-DEC-11,Arjuman,,en,65.95.224.129,dmayhead@bell.net,14218842,000000121834732,5,5,,5
297058,06-DEC-11,05-DEC-11,Duncan,,en,67.70.105.151,grodde@sympatico.ca,14208768,000000121694612,4,4,,4
297059,06-DEC-11,06-DEC-11,,,en,65.95.100.195,,,,4,4,Reversed broadband overage for November when I agreed to bump up my plan,3
297060,06-DEC-11,05-DEC-11,Mathew,,en,76.65.255.144,michael.koch@sympatico.ca,14211350,000000121685661,3,4,,3
297061,06-DEC-11,05-DEC-11,Jessica,,en,184.145.13.253,peterhsu@sympatico.ca,14212244,000000121685855,4,5,"This is excellent tech support. 
Hugh improvement from previous years which I was connected to someone in a foreign country.",5
297062,06-DEC-11,05-DEC-11,Martina,,en,70.50.28.174,bobmiddlemiss@sympatico.ca,14206508,000000121698847,5,5,nothing,5
297063,06-DEC-11,01-DEC-11,Nadim,,fr,74.15.215.7,carolle.turgeon@bell.net,14165946,000000121628338,5,2,"Mon problème:  ""perte de la connexion Internet"".  J'ai répondu que ma demande n'avait pas été vraiment résolue car à cet appel, nous avons pu rétablir ma connexion mais je l'ai perdue de nouveau le vendredi, 4 décembre, vers 16h (nouvel appel au soutien technique) ...  dimanche matin, vers 11h30 (connexion rétablie d'elle-même) ...  et de nouveau lundi soir, vers 20h00 (connexion rétablie après que j'aie déplacé mon modem/router vers une autre prise et ramené à la prise originale) ...  présentement, je suis plutôt sur le qui-vive à savoir si/quand je perdrai de nouveau ma connexion ...!  Si cela survient de nouveau, je rappellerai le soutien technique (on m'a conseillé, à mon appel de vendredi, de joindre le service de la ""téléphonie"" soupçonnant que le problème résiderait peut-être dans un problème au niveau de la prise téléphonique ou encore du câble reliant le modem à la prise ...  Espérant que cela réglerait mon problème définitivement.",5
297064,06-DEC-11,05-DEC-11,Ivan,,en,70.24.151.237,panther102@sympatico.ca,14212056,000000121698093,4,4,"I don't feel the call could have been improved upon.  Ivan was an excellent representative and worked very quickly to resolve the issue.

However, this issue had already been addressed, I thought, on November 1st when I spoke to Anna of your Loyalty Department.  The adjustment Anna made for our telephone charges came through on the most recent bill but the adjustment for internet charges did not. Ivan said that was because the internet charges had already been processed through the system.(?)

Having been Bell customers for 50 years or more, in Toronto, Oshawa and Cobourg, I do feel that Bell should contact me if there are offers to my advantage rather than me having to phone Bell each year.  Of course I won't remember to phone before this current ""special rate"" expires next fall and will end up paying a higher rate on at least one bill but probably two.

That said, I appreciate the courtesy and professionalism of the representatives I've spoken with in the past 2 phone calls. ",5
297065,06-DEC-11,05-DEC-11,Sharmila,,en,70.29.94.250,terry.boyd2@sympatico.ca,14213920,000000121683896,5,5,,4
297066,06-DEC-11,05-DEC-11,Jean-Raynaud,,en,67.71.56.21,jphaley@sympatico.ca,14209828,000000121684114,4,1,"my internet has sucked since day one maybe bell should spend some money and stop trying to run dsl over ancient party lines etc . or stop charging me the same as the guy right next to the central office when i can get a fraction of the megs he gets....i doubt a rogers cellular hub could be slower than .5 guess ill look into it
",1
297067,06-DEC-11,05-DEC-11,Zoubeir,,fr,70.30.225.130,normand.chretien@sympatico.ca,14211902,000000121687078,5,5,non mon probleme a ete compris et regler,5
297068,06-DEC-11,05-DEC-11,Srinivasan,,en,174.93.66.6,bghazanfar@sympatico.ca,14206380,000000121695453,4,4,,5
297069,06-DEC-11,05-DEC-11,Karen,,en,65.93.89.15,ecmurphy@bell.net,14207956,000000121684802,4,4,"Not much, a simple request that was
fulfilled quickly and nicely ",4
297070,06-DEC-11,05-DEC-11,Abid,,en,174.95.95.206,jgibeault@bell.net,14209550,000000121695196,1,1,When we request to be transferred to speak with a technician in CANADA that should happen.  We have great difficulty understanding the techs in the Phillipines and/or in India.,2
297071,06-DEC-11,05-DEC-11,Jorge Alberto,,en,64.231.221.209,john707@bell.net,14209738,000000121695456,5,5,Change the 2 wire system to fiber wire,5
297072,06-DEC-11,05-DEC-11,Radhia,,fr,70.26.221.40,mirari@sympatico.ca,14211482,000000121697339,2,2,"La prononciation de la personne était difficile à comprendre. Il a fallu répéter plusieurs fois les informations recues. Elle ne maitrisait pas sa matière ou ne savait pas la communiquer.

Pour obtenir une information complète et satisfaisante, j'ai rappelé à votre département de téléphonie, qui m'a très bien répondu sur les sujets de la téléphonie et de l'internet.",4
297073,06-DEC-11,02-DEC-11,Nayeem,,en,70.27.54.46,tis@sympatico.ca,14188608,000000121635169,5,3,,5
297074,06-DEC-11,20-OCT-11,Moncef,,fr,184.147.254.127,paul.boucher2@sympatico.ca,13704586,000000120681467,4,3,,3
297075,06-DEC-11,05-DEC-11,Houcem,,fr,70.55.136.82,manonringuette@bell.net,14210864,000000121685687,5,5,,5
297076,06-DEC-11,05-DEC-11,Sandra,,en,174.89.135.91,tromano1@bell.net,14214166,000000121690502,4,4,i called three times and had finally had someone who understood my questions and could direct me in a manner where i could understand what they were saying,1
297077,06-DEC-11,05-DEC-11,Juan Carlos,,en,70.49.173.61,wayne.montgomery@sympatico.ca,14214452,000000121686896,5,4,,5
297078,06-DEC-11,13-NOV-11,Grace,,en,205.189.194.208,dmrychel@sympatico.ca,13961976,000000121214966,1,1,I would like to have internet service.  It has been one month & I still don't have internet & your people keep asking if I would like to purchase more?????  Do you hire your employees with any common sense??,1
297079,06-DEC-11,05-DEC-11,Melvin,,en,70.30.97.195,fdcollis@sympatico.ca,14208216,000000121685810,5,5,,5
297080,06-DEC-11,04-DEC-11,Houcem,,fr,70.48.223.42,desjardi3@sympatico.ca,14200280,000000121673951,5,5,,5
297081,06-DEC-11,04-DEC-11,Vikram,,en,184.144.20.139,cactuss@sympatico.ca,14199570,000000121674583,4,4,,5
297082,06-DEC-11,05-DEC-11,Shakeel,,en,70.49.24.133,rtmcmahon@sympatico.ca,14212976,000000121697681,5,4,,4
297083,06-DEC-11,05-DEC-11,Priyanka,,en,70.26.98.170,arthur.oconnor@sympatico.ca,14206090,000000121688604,5,4,"I found that I had some difficulty in understanding the technician's pronunciation on occasion; we managed our way through it.  This is not a complaint because they we very helpful and knew what they were doing.",5
297084,06-DEC-11,05-DEC-11,Sujay,,en,65.94.11.162,cynthia.hansen@sympatico.ca,14207304,000000121695785,4,4,,3
297085,06-DEC-11,05-DEC-11,David,,en,67.71.36.191,thomasbj3@sympatico.ca,14214004,000000121699041,3,3,Allow me to send you an email (forwarded) of the scaming email which infringes on your copyright and good name,3
297086,06-DEC-11,27-NOV-11,William,,en,70.29.91.237,donira@sympatico.ca,14118634,000000121521290,5,5,"Not a thing.

Thank you",5
297087,08-DEC-11,02-DEC-11,Giovanni,,en,70.53.104.116,edowney@sympatico.ca,14180524,000000121651024,2,5,hire an english speaking canadian person that i could understand ,2
297088,08-DEC-11,12-OCT-11,Soumia,,fr,66.110.155.217,georgesmorin@bell.net,13593988,000000120500391,5,5,,4
297536,05-DEC-11,02-DEC-11,Cecelia,,en,174.91.80.48,kevin_w_chong@sympatico.ca,14183394,000000121644772,1,1,"John Watson 
Executive Vice President Customer Operations 
Customer Service 

ENSURE THERE IS NEVER A MONOPOLY. THINGS WOULD ONLY GET WORSE

",4
297537,05-DEC-11,13-NOV-11,Lokeswaran,,en,65.95.50.207,nicola.sutcliffe@sympatico.ca,13964848,000000121213657,5,4,,5
297538,05-DEC-11,04-DEC-11,Sofiene,,fr,67.68.119.9,michelyrobitaille@sympatico.ca,14203174,000000121677042,3,1,,3
297539,05-DEC-11,04-DEC-11,Iris,,en,174.93.87.245,geraldclark@sympatico.ca,14200934,000000121673567,4,5,,5
297540,05-DEC-11,01-DEC-11,Mahrane,,fr,50.100.165.103,cesar.mouska8@bell.net,14166098,000000121609898,2,2,"J'aurais tout simplement voulue m'adresser à quelqu'un qui comprenait fort bien le français, j'ai beaucoup de misère avec ceux qui ont, un accent très développer, j'avais l'impression qu'on n'était pas sur la même longueur d'ondes. Je n'ai pue continuer l'appel alors j'ai raccrochée.  ",5
297541,05-DEC-11,03-DEC-11,Ana,,en,174.89.193.89,laurieandrick.coffin@sympatico.ca,14194290,000000121666104,5,5,"Nothing, the person I spoke with knew what she was doing and was polite.  This is the first time in the last few years that I got off the phone with bell and wasn't frustrated or angry.  The person who helped me actually helped!",3
297542,05-DEC-11,28-NOV-11,Latregan,,fr,65.94.208.204,gueorgui@sympatico.ca,14128854,000000121532386,4,5,,4
297543,05-DEC-11,27-NOV-11,Nizar,,fr,65.94.8.213,frisougalipeau@sympatico.ca,14119096,000000121513675,4,5,Je déplore simplement le fait que ce type d'emploi ne soit pas au Québec.,4
297544,05-DEC-11,03-DEC-11,Marwen,,fr,174.95.127.184,rosebergeron@bell.net,14196806,000000121659865,4,4,,5
297545,06-DEC-11,05-DEC-11,Seshadri,,en,70.48.198.233,gismoe@sympatico.ca,14208668,000000121695234,2,1,Every one I talked to was very pleasant but unable to resolve why my internet could not connect ...I was on the phone with 4 different agent and finally at 8pm the last agent said it was a line problem and that someone will be sent today. so this morning I decided to try and my internet light came on right away and all seems to be working well.  So my internet did not work for a whole day why is that?  ,4
297546,06-DEC-11,05-DEC-11,Carolina,,en,70.49.125.108,michaelgreenberg@bell.net,14211358,000000121699050,1,1,I understand that you have different departments but you NEED a few people who can resolve customer problems that fall under more than 1 department.,1
297547,06-DEC-11,17-NOV-11,Vijayashanti,,en,70.53.95.111,robert.cole@sympatico.ca,14011044,000000121299300,2,2,,3
297548,06-DEC-11,05-DEC-11,Diego,,en,38.99.166.236,wendy.pappelbaum@sympatico.ca,14214472,000000121689156,1,1,You could have helped me resolve my issue!,
297549,06-DEC-11,05-DEC-11,Sylvie,,fr,70.26.234.247,maheu.jp@bell.net,14210824,000000121693128,1,1,Avoir quelqu'un de plus compétent.,1
297550,06-DEC-11,05-DEC-11,Jhon,,en,76.70.105.180,khward@bell.net,14210130,000000121693722,2,1,,2
297551,06-DEC-11,05-DEC-11,Farah,,en,76.64.74.116,ejohanson@sympatico.ca,14207998,000000121693066,4,4,,4
297552,06-DEC-11,05-DEC-11,Arthur,,en,69.157.62.17,patmulligan@sympatico.ca,14212098,000000121685529,5,4,,5
297553,06-DEC-11,05-DEC-11,Erick,,en,69.156.57.93,oconnor_5@sympatico.ca,14211960,000000121694107,5,5,less waiting,4
297554,06-DEC-11,05-DEC-11,Lilian,,en,76.64.212.5,susan.allan@sympatico.ca,14213702,000000121695160,5,5,Lilian was excellent,5
297555,06-DEC-11,05-DEC-11,Justin,,en,69.157.227.175,lofrenette@sympatico.ca,14210590,000000121685357,5,5,"SPecial offers and price breaks should be applied automatically to customers you wish to keep, or at least have notices sent to indicate that they are available and that we should call to take advantage of them.",5
297556,06-DEC-11,05-DEC-11,Rebecca,,en,76.69.16.59,tacrispin@sympatico.ca,14213824,000000121684524,5,5,,5
297557,06-DEC-11,05-DEC-11,Alex,,en,70.27.57.16,dianne.london@sympatico.ca,14207628,000000121689101,4,4,This is not the first time I have had this issue.  It would be nice to know what caused it.,4
297558,06-DEC-11,05-DEC-11,Julio,,en,76.68.140.127,drkauth@sympatico.ca,14207836,000000121690669,4,3,I have your anti virus and all and wondered how I got hacked my incoming and outgoing emails are all checked right? Now I do not know if my computer is safe or not or if my personal stuff is being used.,3
297559,06-DEC-11,05-DEC-11,Ryan,,en,174.95.69.211,vilma_1@sympatico.ca,14214362,000000121695067,5,5,"I am a Senior with a hearing problem, living on a fixed income, and there is absolutely nothing more that Ryan could have done to make this the best interview I have ever had with a customer service rep. Ryan was courteous, helpful, and extremely profesional at all times.",5
297560,06-DEC-11,04-DEC-11,Luis,,en,70.24.165.237,jean.noronha@sympatico.ca,14201634,000000121676226,5,4,"I don't have any particular suggestion.  Luis was professional and knowledgeable.  He solved my ""problem"" to my satisfaction.  ",4
297561,06-DEC-11,05-DEC-11,Ghislain,,fr,76.65.89.144,metroke@sympatico.ca,14211298,000000121694751,2,1,Régler mon problème,1
297562,06-DEC-11,05-DEC-11,Rene Jose,,en,76.69.21.159,mjonckheere@sympatico.ca,14211518,000000121685042,5,5,,5
297563,06-DEC-11,04-DEC-11,Gunson,,fr,184.151.115.73,jean-luc.arene@sympatico.ca,14201626,000000121672244,4,4,,4
297564,06-DEC-11,05-DEC-11,Mohammed,,en,70.52.231.62,drmcilroy@sympatico.ca,14207838,000000121698789,4,3,,5
297565,06-DEC-11,05-DEC-11,Hanen,,fr,174.93.220.182,dumdum@sympatico.ca,14207890,000000121698263,4,5,,4
297566,06-DEC-11,03-DEC-11,Helmi,,en,24.202.179.105,esther-gerald@bell.net,14192044,000000121664665,5,5,,5
297567,06-DEC-11,05-DEC-11,Milo,,en,76.68.49.251,rlruderman@sympatico.ca,14212790,000000121693777,5,3,,5
297568,06-DEC-11,05-DEC-11,Elmer,,en,76.68.88.144,kbforster@bell.net,14210028,000000121699717,5,5,Nothing,5
297569,06-DEC-11,04-DEC-11,Rudolf,,en,184.145.29.47,woodsee@sympatico.ca,14205289,000000121674073,5,5,"I would suggest that all the customer service people speak English, clearly. In the past I have spoken to CSRs who have a heavy accent which is difficult to understand, especially over the phone.",4
297570,06-DEC-11,05-DEC-11,Abdul,,en,70.53.99.140,petra.creede@sympatico.ca,14212250,000000121693441,,2,It is not resolved yet.,
297571,06-DEC-11,05-DEC-11,Firas,,fr,174.88.245.17,sylvie.dubois@sympatico.ca,14213790,000000121690117,5,5,,5
297572,06-DEC-11,05-DEC-11,Nouha,,fr,70.49.106.200,decroux@sympatico.ca,14207540,000000121686110,4,4,"Je pense que le niveau de connaissances des personnes au clavardage n'est pas le même que celles au téléphone, bien que le niveau de ces dernières peut varier.",5
297573,06-DEC-11,05-DEC-11,Kevin,,en,74.15.90.106,stoverbn@sympatico.ca,14213666,000000121684961,5,5,The person kevin showed great patience. I am very appreciative.,5
297574,06-DEC-11,05-DEC-11,Mitchell,,en,70.27.139.57,k_abutalib@sympatico.ca,14209958,000000121687319,5,5,Question and answers I got very happy.,5
297575,06-DEC-11,05-DEC-11,Steph,,en,174.95.27.93,gazebo55@sympatico.ca,14208520,000000121688552,5,5,,4
297576,06-DEC-11,05-DEC-11,Etuwa,,en,76.68.89.97,jrs1961@sympatico.ca,14209854,000000121693252,3,2,fix what was wrong,3
296571,01-DEC-11,29-NOV-11,Mahesh,,en,184.148.124.199,zekedj@sympatico.ca,14150722,000000121577822,1,1,"Communication... 
The Bell representative not knowing that there was a service outage in my area wasted over an hour of my time on the phone and them even longer because he had advised me reset my modem, wasted a lot of time getting my internet working again... not happy at all...",1
296572,01-DEC-11,30-NOV-11,Ingrid,,en,65.92.34.14,rjherbinson@sympatico.ca,14161360,000000121584812,5,3,"Ingrid was amazing! Calm, kind, patient and good at her job. She got me to try lots of things, but none of them worked so she said the problem had to go up the line to get a repair person in to fix it. that just happened tonight and it works well...as you can tell because I am using my email again! As I stated, Ingrid was great. However, I wish call centers were here in Canada and staffed by Canadians who need jobs.",4
296573,01-DEC-11,30-NOV-11,David,,en,174.88.122.157,henry.schneider@sympatico.ca,14155936,000000121595670,5,5,,5
296574,01-DEC-11,30-NOV-11,Grant,,en,76.64.21.100,norman.coles@sympatico.ca,14160150,000000121592842,5,4,,5
296575,01-DEC-11,30-NOV-11,Saadullah,,en,184.144.55.90,george35@bell.net,14155362,000000121591773,1,1,tehnishen left my hi said to telfon my back and hi never did left my whit out my email george35@bell.net george taeuschel,
296576,01-DEC-11,30-NOV-11,Mohamed,,fr,70.30.216.156,thergrav2011@bell.net,14163010,000000121589520,5,4,,5
296577,01-DEC-11,30-NOV-11,Johanna,,en,70.49.26.107,leemcarter@bell.net,14158010,000000121591494,5,5,"Johanna couldn't have done anything better - she solved the problem in a short time and realized from my questions that I didn't understand how the Bell Mail and the Windows Live Mail worked together.  She asked me the one question which made the lightbulb click on and I understood.
Bell itself needs to bring more people like Johanna into the organization - your wait time for us to talk to a customer rep. is too long.   ",4
296578,01-DEC-11,29-NOV-11,Edgar,,en,76.64.94.218,rb.mouse@sympatico.ca,14147650,000000121574684,5,5,n/a,4
296579,01-DEC-11,28-NOV-11,Matthew,,fr,70.52.41.102,guyouellet@bell.net,14128898,000000121551968,3,4,"Avoir une meilleure connaissance des produits Apple (Mac OSX). J'ai perdu 1h15 de mon temps pour une simple reprogrammation  du courriel Mail. Et, c'est moi qui a proposé de redémarrer l'ordinateur pour régler le problème !!!
",3
296580,01-DEC-11,01-DEC-11,Sajid,,en,70.24.109.10,jcoughli@sympatico.ca,14156570,000000121603831,5,5,This experience was perfect.,5
296581,01-DEC-11,30-NOV-11,Chaouki,,fr,70.24.237.185,danielb@bell.net,14153768,000000121585020,3,4,le type parlait un bon francais on pouvais bien comprendre ce quil disais il sexprimait bien cela est impotant dee comprendre ce quil dit pour le client mercie,5
296582,02-DEC-11,01-DEC-11,Jan,,en,65.95.196.230,emery@sympatico.ca,14167752,000000121607540,4,4,"This is the fifth or six time I have called since July about this billing issue, it should not have taken this long to solve the problem. Get it right the first time!!!",3
296583,02-DEC-11,01-DEC-11,Perumalla,,en,76.64.143.54,pj.md@sympatico.ca,14173898,000000121626066,5,5,,5
296584,02-DEC-11,01-DEC-11,Rym,,fr,65.92.25.52,rgcohen@sympatico.ca,14174390,000000121614453,1,1,"Emmanuel ,incapable de comprendre et de resoudre mon probleme ,et ce après plusieurs minutes d'attente pour consulter ,soit ses superieurs ou d'autres plus compétents, s'est débarassé de moi et du problème en me transférant au service technique . Le même scénarion s'est répété avec le service technique:attentes ,consultationsetc.. pour me faire dire à la fin que les procédures ont changé et qu'on ne peut pas me faires suspendre mon internet, tout en me permettant de consulter ma boite emails -je serai en Floride pendant 4 mois. Je ne vois pas pourquoi je dois payer ce service pendant mon absence. Or depuis plus de 10 ans on me permettait de le faire ,car je suis abonné ,client fidèle de Sympatico depuis sa création.D'ailleurs j'ai décidé d'annuler très bientot ,en arrivant en Floride mes services Bell internet et telephone  et les faire transférer chez le compétiteur. Merci pour votre service.",1
296585,02-DEC-11,01-DEC-11,Hanen,,fr,65.92.244.126,nicole_henri@sympatico.ca,14173184,000000121608043,5,4,Je ne sais pas. Je suis bien servi avec Bell.C'est pour cette raison que je ne change pas de fournisseur.,5
296586,02-DEC-11,01-DEC-11,Karen,,en,74.14.158.39,josefyee@sympatico.ca,14170316,000000121626134,1,1,,1
296587,02-DEC-11,01-DEC-11,Venkat,,en,70.27.176.244,marc325@sympatico.ca,14171930,000000121611419,4,5,nothing ur csr handled it well,4
296588,02-DEC-11,01-DEC-11,Ronda,,en,76.65.17.103,alanyani@bell.net,14164572,000000121624344,5,3,,3
296589,02-DEC-11,01-DEC-11,Linda,,en,174.95.53.134,mrroseon@sympatico.ca,14172974,000000121622324,5,4,"We originally wanted to add my wife to add email sympatico on her new laptopp ...
at 2:30 pm ...we waited 15 minutes to 2:45 ...then the line went beep beep and the line went dead ...we almost switched to another provider fo TV, Telephone, bell mobility, and internet!!!
You don't record this experience!!!  ",4
296590,02-DEC-11,28-NOV-11,Jewelle,,en,70.29.47.51,cavinjones1@sympatico.ca,14125936,000000121531714,5,4,,5
296591,02-DEC-11,01-DEC-11,Grant,,fr,70.26.185.236,latinov@bell.net,14171144,000000121627602,5,5,Your technicien Grant was simply exceptionally knowledgeable.,5
296592,02-DEC-11,01-DEC-11,Andre,,en,50.101.146.243,Lloydn@bell.net,14164205,000000121627514,5,4,Tell me that Outlook Express had been cut off. Now I'm having difficulty figuring out how to reinstate it,5
296593,02-DEC-11,01-DEC-11,Anne,,en,184.145.100.24,frank.devine@sympatico.ca,14168108,000000121611446,5,4,maybe supply a piece of software to automatically load and check the E mail set up with minimum input from customer ie password + email address and IP supplier name.,5
296594,02-DEC-11,01-DEC-11,Stephane,,fr,174.91.206.197,pierre547@bell.net,14173860,000000121607541,4,4,,4
296595,02-DEC-11,01-DEC-11,Marwa,,fr,76.71.168.207,roland.lacroix@sympatico.ca,14174666,000000121607212,5,5,,4
296596,02-DEC-11,01-DEC-11,Janet,,en,205.210.254.16,jducros@bell.net,14169700,000000121607880,3,4,to be consistent when it comes to customer service. ,2
296597,02-DEC-11,01-DEC-11,Twinx,,en,184.147.227.140,chazwo@sympatico.ca,14166202,000000121619884,3,3,Rogers has offered me 60 GB @ 12 Mbps for $23.50/month. My Bell IS is 2GB@2Mbs for $37.50 with bundled discount.How are you doing?,2
296598,02-DEC-11,01-DEC-11,Aaron,,en,70.49.151.179,todd.clark@bell.net,14176266,000000121626100,5,5,Shorter wait time. But that's just me being picky. I understand the constraints.,5
296599,02-DEC-11,28-NOV-11,Eka,,en,76.70.79.176,denisefroment@sympatico.ca,14127078,000000121529994,5,5,,5
296600,02-DEC-11,01-DEC-11,Gustavo,,en,184.145.91.221,richard.rigden@bell.net,14174424,000000121613141,5,5,Auto advice was tricky - had to go to a 'live' person,5
295009,01-DEC-11,29-NOV-11,Sarah,,en,76.70.76.74,cam3397@sympatico.ca,14139068,000000121568510,1,1,"MY INTERNET IS STILL NOT WORKING!  A PACKAGE CAME VIA PUROLATOR YESTERDAY- WIRELESS INTERNET ROUTER - WHY?  AM I GOING TO BE CHARGED FOR THIS?   I AM FED UP.  ALL I DID INITIALLY WAS PLACE A CALL ASKING FOR A PRICE REDUCTION IN MY INTERNET SERVICE FOR BEING A LOYAL CUSTOMER.   NOW I HAVE NO IDEA WHAT IS GOING ON.  
 

",1
295010,01-DEC-11,28-NOV-11,Bedre,,en,70.54.142.222,milionis@sympatico.ca,14132604,000000121548917,4,4,"Being able to do this by myself in the first place if the original Bell Internet program was working properly. 
It still doesn't work, which means if I need to make a change I will have to call again.

Not having to wait for so long.

Difficult to understand because of the echo of the phone being too close to the computer. ",5
295011,02-DEC-11,27-OCT-10,Lisette,,fr,70.30.177.55,ve2abk@bell.net,9758073,000000112421942,5,5,Rien à signaler.,5
295012,02-DEC-11,12-JUL-11,Anna,,fr,70.30.177.55,ve2abk@bell.net,12574975,000000118432959,5,5,Rien à signaler.,5
295013,02-DEC-11,01-DEC-11,Martina,,en,70.29.60.197,fashioncareer@sympatico.ca,14167930,000000121625007,5,5,,5
295014,02-DEC-11,01-DEC-11,Jose,,en,76.67.126.253,jc.booth@bell.net,14169670,000000121623203,3,1,Have high speed internet available within the city,3
295015,02-DEC-11,01-DEC-11,Rudolf,,en,76.69.141.5,rsomers1@sympatico.ca,14174798,000000121614825,5,5,Maybe it could have taken less time. But then I do not know.,4
295016,02-DEC-11,01-DEC-11,Stephane,,en,76.64.243.187,pelowry@sympatico.ca,14173696,000000121617130,4,4,Don't like to be put on HOLD!!,4
295017,02-DEC-11,01-DEC-11,Deepika,,en,74.14.25.253,cresswint@bell.net,14166540,000000121623098,3,4,Important to have the customer rep slow down when speaking with the customer.  The rep spoke rapidly and moved too quickly making asumptions that seemed to be based on her skill level rather than understanding the customer's skill level. ,5
295018,04-DEC-11,04-DEC-11,Gopinath,,en,69.157.0.207,slj@sympatico.ca,14197348,000000121670573,4,5,,4
295019,04-DEC-11,03-DEC-11,Amine,,fr,69.157.150.247,vivie.lecompte@sympatico.ca,14198212,000000121663345,5,5,,4
295020,04-DEC-11,03-DEC-11,Slim,,fr,65.92.219.197,ritchi52@bell.net,14196616,000000121670088,4,4,pourle moment c est ok.tres bon service et tres sastifait.,5
295021,04-DEC-11,03-DEC-11,Aleem,,en,70.53.96.192,m_mh43@sympatico.ca,14194740,000000121665968,5,5,Everythings was handled with great skill.,5
295022,04-DEC-11,30-NOV-11,Med Nabil,,fr,65.92.222.44,ginettenoel@sympatico.ca,14155510,000000121593851,4,5,,4
295023,04-DEC-11,02-DEC-11,Arun,,en,70.26.142.196,bobcameron@sympatico.ca,14178614,000000121648400,5,5,"Don""t leave me on hold for so long and keep ""thanking me for my Patience""",3
295024,04-DEC-11,02-DEC-11,Sharmila,,en,70.54.34.250,lpoyser@sympatico.ca,14184112,000000121630144,4,5,"I am just wondering why I lost my Internet connection in the first place. This never happens to me. I was told that sometimes modems need resetting.
",4
295025,04-DEC-11,28-NOV-11,Veerapuram,,en,67.68.48.225,skonjevic@bell.net,14135381,000000121530525,5,4,"everything was done perfectly, he took me through all the steps, helped me clear what was necessary. when we were done I was very happy, but after a number of  entries my problem came back. that is why I called back but got a different  rep.",5
295026,04-DEC-11,01-DEC-11,Edwin,,en,70.27.72.57,jjshannon@sympatico.ca,14170030,000000121628575,5,2,"He did all he could, but it just wasn't possible to fix.",5
295027,04-DEC-11,03-DEC-11,Mahesh,,en,74.15.137.5,zarehbabikian@sympatico.ca,14198506,000000121668879,5,5,,5
295028,04-DEC-11,03-DEC-11,Yara,,en,70.54.129.88,ddaniel27@bell.net,14191452,000000121669541,5,5,Nothing,5
295029,04-DEC-11,24-NOV-11,Elyes,,fr,70.48.156.36,josee178@sympatico.ca,14089707,000000121461523,4,4,rien de plus,5
295030,04-DEC-11,02-DEC-11,Mike,,en,174.93.88.236,pmcorvetti@sympatico.ca,14186378,000000121631168,4,5,Make sure that the billing is initially correct so I didn't have to waste my time and Mike's time to correct the error made by your original rep,4
295031,04-DEC-11,03-DEC-11,Med Wassim,,fr,70.53.198.211,BEAUVAIS-LALONDE@sympatico.ca,14189472,000000121664480,5,5,,5
295032,04-DEC-11,03-DEC-11,Aswathy,,en,64.231.179.98,ellen.bohr@sympatico.ca,14191952,000000121665270,5,5,              everything was ok,5
295033,04-DEC-11,03-DEC-11,Christine,,en,76.69.135.45,vkojic@sympatico.ca,14198218,000000121658266,4,3,,3
295034,04-DEC-11,02-DEC-11,Soumia,,fr,64.228.77.234,jose.tavares031@sympatico.ca,14182958,000000121644493,4,5,rien.vous m`avez satisfait.,5
295035,05-DEC-11,30-NOV-11,Vijay,,en,174.95.21.253,edwardpatrick@sympatico.ca,14154594,000000121602539,4,3," After my communications with Bell I was told MSN blocked my E/mail for about 60 hrs. I still would like to know
what is the exact reason my E/mail was blocked . I wish to avoid future problem . This morning I spoke to a Bell Technical Support  staff named Iris in San Salvador she told me my E/mail was still closed by MSN for another 48 hrs. I told her this is contrary to what I was told by Bell on Dec 1st that it would be a max of 48 hrs.  I tol;d her to check again & she told me that Bell did not send her latest info & that my E/mail is now open she assigned a new E/mail for me to use in future as blacK480B. I put in this password & my E/mail was open . Pls convey my appreciation to Iris who was willing to dig deeper & found out my E/mail is now open by. MSN . Why was it closed . Thank You  ED Patrick",5
295036,05-DEC-11,03-DEC-11,Claudia,,en,69.158.146.103,sungwlee@sympatico.ca,14197638,000000121655602,5,5,"Last assisting me was absolutely satisfied,because she teach me step by step to learn how I can be able to use bell internet easy now. thank for that",5
295037,05-DEC-11,04-DEC-11,Padala,,en,64.229.5.184,fferouz@sympatico.ca,14200718,000000121674221,5,5,,5
295038,05-DEC-11,04-DEC-11,Hemavathi,,en,64.228.70.127,wboughner2@bell.net,14205224,000000121679509,2,1,Listen to the problem.  She offered a resolution that was not needed.  Service came back within 10minutes of conversation.  I don't need a power source replacement.,3
295039,05-DEC-11,04-DEC-11,Estephania,,en,209.91.179.170,lgalley@sympatico.ca,14202392,000000121673802,5,5,Less time waiting on the telephone for a representative.,4
295040,05-DEC-11,30-NOV-11,John,,en,174.88.175.166,kpunch@sympatico.ca,14157750,000000121590853,5,5,His accent was difficult at first but he was very good,5
295041,01-DEC-11,29-NOV-11,Amine,,fr,70.29.250.208,danielbonhomme@sympatico.ca,14139970,000000121575402,4,4,tout etait ok,4
295042,01-DEC-11,29-NOV-11,Krishidhar,,en,184.148.124.199,zekedj@sympatico.ca,14150724,000000121558663,1,1,,1
295043,01-DEC-11,30-NOV-11,Colleen,,en,108.9.244.47,wolfliz@bell.net,14163766,000000121591420,4,4,,5
295044,01-DEC-11,30-NOV-11,Suresh,,en,64.229.92.4,JulieStevens_118@sympatico.ca,14150950,000000121603306,5,5,,5
295045,01-DEC-11,30-NOV-11,Stephan,,fr,70.55.64.108,eric.boulva@sympatico.ca,14154732,000000121582502,5,4,,5
295046,01-DEC-11,30-NOV-11,Chiheb,,en,74.12.224.18,promiti@sympatico.ca,14160910,000000121589017,2,2,"Talk less and listen more !!!
Be  less arrogant...",2
295500,02-DEC-11,28-NOV-11,Lukasz,,fr,70.52.104.71,louise.pomerleau@sympatico.ca,14131454,000000121541603,5,5,,5
295501,02-DEC-11,29-NOV-11,Salvador,,en,174.94.19.61,floyd.blanchard@sympatico.ca,14141308,000000121564671,4,4,,4
295502,02-DEC-11,01-DEC-11,Adnan,,fr,174.95.193.153,marijo65@sympatico.ca,14172064,000000121627396,4,5,L'attente fut tres long,5
295503,03-DEC-11,02-DEC-11,Edwin,,en,70.30.136.81,open_minds@sympatico.ca,14185836,000000121650296,5,5,"
Loyal Customer - over 10 years - New customers pay a lot less than i do. This must change - Lower your prices for customers who have been Loyal to you.",4
295504,03-DEC-11,29-NOV-11,Jeanette,,fr,70.30.219.136,kar_max@sympatico.ca,14143934,000000121564473,5,5,rien en particulier.,5
295505,03-DEC-11,02-DEC-11,Kishore,,en,70.29.121.174,gis1@bell.net,14181460,000000121647711,4,4,"The language difference was a little awkward, however the representative was patient and we work thrugh the inquiry",4
295506,03-DEC-11,02-DEC-11,Mouna,,fr,67.68.177.203,pierre_dumont_69@sympatico.ca,14186286,000000121644369,4,5,,3
295507,03-DEC-11,02-DEC-11,Brent,,en,67.68.7.112,campbell_12@sympatico.ca,14178946,000000121643925,5,5,"less waiting time for a representative
wld appreciate being told apprx waiting time lnstead of constant repeated message",3
295508,03-DEC-11,02-DEC-11,Sandra,,en,74.12.250.201,bob.melmer@sympatico.ca,14178604,000000121630007,4,3,YOU REALLY DON'T GIVE A DAM SO WHY ASK???,1
295509,03-DEC-11,02-DEC-11,Irfan,,en,65.95.111.202,edougall@bell.net,14180522,000000121646183,5,5,Agent was very effective but I had trouble understanding his English,5
295510,03-DEC-11,02-DEC-11,Radhika,,en,76.66.162.98,pickie76@bell.net,14186260,000000121648280,4,5,,5
295511,03-DEC-11,02-DEC-11,Dhia,,fr,65.92.221.194,kinglear@sympatico.ca,14183464,000000121652247,3,4,"Ce n'était pas l'objet de mon appel,mais j'en ai profité pour vérifier la vitesse de téléchargement de l'ordinateur. Deux tests ont donné le même résultat: 0.3MGps Pourtant l'employé s'est entêté à dire que son système mesurait 1.1MBps, et que donc tout était conforme, que j'avais la vitesse pour laquelle je payais. J,ai eu l'impression de me faire prendre pour une valise....Sensation très désagréable....",4
295512,03-DEC-11,02-DEC-11,Khaoula,,fr,174.92.219.126,mmal@sympatico.ca,14185282,000000121629537,5,4,,4
295513,03-DEC-11,02-DEC-11,Michael,,en,70.53.43.8,malcolmrowan@sympatico.ca,14184374,000000121649251,4,3,,5
295514,03-DEC-11,02-DEC-11,Padala,,en,174.89.129.254,normo26@sympatico.ca,14185740,000000121635764,4,5,,5
295515,03-DEC-11,02-DEC-11,Andrea,,en,184.151.63.144,r.hart@sympatico.ca,14186538,000000121649578,5,5,,4
295516,03-DEC-11,01-DEC-11,Nizar,,fr,174.91.243.6,tessgil@bell.net,14176108,000000121614903,2,2,de ne pas essayer de vendre un produit plus cher mais plutot d'ameliorer le produit existant,3
295517,03-DEC-11,01-DEC-11,Emmanuelle,,en,70.53.220.159,agoldy@sympatico.ca,14164476,000000121609135,1,1,you should have more knowledge able people working for you.i still have the problem that comes from your email! ,2
295518,03-DEC-11,30-NOV-11,Imed,,fr,70.50.165.237,marriejoe@sympatico.ca,14158984,000000121598650,4,4,on m as tres bien renseigner,4
295519,04-DEC-11,02-DEC-11,Orlando,,en,70.51.167.105,nelson29@sympatico.ca,14185598,000000121638837,1,2,listen and try to help,2
295520,04-DEC-11,03-DEC-11,Vidya,,en,76.64.195.62,pandbgoulet@sympatico.ca,14195990,000000121656067,,,I was to flustered needed time to figure out the cables.  Not the representatives fault.,5
295521,04-DEC-11,02-DEC-11,Sihem,,fr,69.159.159.84,tremblay.maurice@sympatico.ca,14188718,000000121631700,5,1,"Régler mon problème, c'est la deuxième fois que je le demande",2
295522,04-DEC-11,03-DEC-11,Farhana,,en,69.159.10.82,moxam5@sympatico.ca,14195564,000000121667075,4,5,,5
295523,04-DEC-11,03-DEC-11,Walim,,fr,74.14.209.142,vallmor@sympatico.ca,14198118,000000121658986,5,4,,5
295524,04-DEC-11,03-DEC-11,Geoff,,en,174.94.39.111,dcernusca@bell.net,14191442,000000121659107,2,2,"That`s the second time since I came back to Bell, that I was told one thing and then denied it again. The reason for my call was the increases effective Jan 2012. I came back to Bell in Dec 2010 with a W/B package and a guarantee that my price would stay intact for 24 MONTHS. After being on the phone with Geoff for well over an hr, he told me he could lower my internet usage price(5.00) per month and credit me back 36.12 to offset the rest of the 7.95 increase. Unfortunately I received an email a short time later saying I had a credit of 31.12. Yes it`s only 5.00 but I`m sick and tired of Bell trying to nickel and dime me every chance they get. So now I need to get on the phone for another hour or so of my time to fight something that was promised to me before. There is no reason for any more mix ups from this company. I am thoroughly disgusted.",1
295525,04-DEC-11,03-DEC-11,Roshan,,en,74.12.40.10,thomas.milne@sympatico.ca,14197920,000000121658858,5,5,,5
295526,04-DEC-11,02-DEC-11,Mahender,,en,174.92.137.175,helenc83@sympatico.ca,14181816,000000121648218,5,4,,4
295527,04-DEC-11,03-DEC-11,Edgar,,en,70.54.89.232,bill_linda@sympatico.ca,14190418,000000121667080,5,5,Nothing,4
295528,04-DEC-11,03-DEC-11,Mahender,,en,74.15.58.101,vince_1@sympatico.ca,14198198,000000121656539,5,5,"NOTHING!!! I do not know alot about computers... and the technician was so 
helpful.. repeating things to Me and guiding Me thru all the steps... Very patient..",5
295529,04-DEC-11,03-DEC-11,Rocco,,en,70.52.171.41,a_nelson@sympatico.ca,14189674,000000121660932,5,5,Service was absolutely terrific.  Rocco was great,5
295530,04-DEC-11,02-DEC-11,Khalil,,fr,174.91.237.49,robion@sympatico.ca,14187062,000000121649622,5,5,Aucun commentaire.,5
295531,04-DEC-11,02-DEC-11,Aquiles,,en,174.91.46.147,bjackett@sympatico.ca,14178552,000000121653213,5,5,,5
295532,04-DEC-11,20-OCT-09,Stephen,,en,76.69.86.95,sstrilesky@sympatico.ca,7105806,000000103261786,5,5,,5
295533,04-DEC-11,03-DEC-11,Kamel,,fr,184.144.234.148,manontrudel1@sympatico.ca,14194805,000000121658654,1,1,ligne avec votre employé de très mauvaise qualité et personne avec un accent incompréhensible.,
295534,04-DEC-11,03-DEC-11,Sergio,,en,74.14.33.65,evelyn.a.kelly@sympatico.ca,14192058,000000121657505,4,4,,4
295535,04-DEC-11,28-NOV-11,Mike,,en,174.93.129.165,magm@sympatico.ca,14131732,000000121530959,5,5,,5
295536,04-DEC-11,03-DEC-11,Stephane,,fr,50.100.104.200,doricelavoie@sympatico.ca,14191742,000000121662099,1,1,"Ce n'était pas avec Stéphane, c'était avec Hassen et il ne comprenait rien, n'écoutait pas et parlait en même temps que moi, m'astinait. Contredisait info de Stéphane. Très mauvais service!",1
295537,04-DEC-11,03-DEC-11,Gayathri,,en,65.95.4.180,t.gomer@sympatico.ca,14197748,000000121660007,5,5,"Nothing.  The woman who assisted me was very friendly, knowledgeable and helpful.  Kudos to her; I know it's got to be a difficult job dealing with complaining customers all day.",5
295538,02-DEC-11,01-DEC-11,Jessica,,en,76.71.94.79,david.lewis@bell.net,14166894,000000121620570,5,,"Nothing I can think of, thank you  The technician who helped me was excellent.  If I may though, I would appreciate it if future email correspondence to me be headed, ""Dear David Lewis"", not James Lewis.",5
296018,01-DEC-11,30-NOV-11,Zulfiquar,,en,74.14.160.113,michael491@sympatico.ca,14159410,000000121601052,5,5,,5
296019,01-DEC-11,30-NOV-11,Sergio,,en,174.94.77.14,joecarnevale@sympatico.ca,14157012,000000121602218,5,5,,5
296020,01-DEC-11,15-NOV-11,Carlton,,en,204.101.237.139,robert.brisebois@sympatico.ca,13985821,000000121258281,3,1,Have a Canadian call centre. ,1
296021,01-DEC-11,30-NOV-11,Alexander,,en,74.15.29.122,zelda41@sympatico.ca,14163956,000000121587943,5,5,"The Bell person was excellent,they are not all that good. ",5
296022,02-DEC-11,01-DEC-11,Robert,,en,24.201.104.82,gregory.edmond@sympatico.ca,14168710,000000121628250,4,4,"The problem was a broken smtp port 25

The one thing could be.
Not have the problem to begin with.",4
296023,04-DEC-11,05-APR-11,Bilel,,fr,70.29.160.107,jymarcil@bell.net,11641523,000000116267261,5,5,,5
296024,05-DEC-11,02-DEC-11,Priyanka,,en,184.147.35.174,sasiesharik@bell.net,14187526,000000121634623,5,5,"Have consistent training and answers to problems as my earlier call and ""fix"" did not fix the problem I was having.  The call to Priyanka was great as she seemed to know what she was doing and actually fixed the internet connection problem.  Thank her again on my behalf.",4
296025,05-DEC-11,01-DEC-11,Sujay,,en,74.12.84.149,catstringer@sympatico.ca,14165988,000000121605055,3,3,I could not hear your representative well at all: it added enormously to the stress. He was as helpful as he could be: very patient. It did get resolved in 4 days....,3
296026,05-DEC-11,04-DEC-11,Walter,,en,76.69.66.6,stephenpitcher@sympatico.ca,14204654,000000121676980,5,5,,5
296027,05-DEC-11,02-DEC-11,Mohamed,,fr,70.26.221.59,bbmarieclaire@sympatico.ca,14178350,000000121643909,5,5,,5
296028,05-DEC-11,04-DEC-11,Hugo,,en,184.144.59.170,george35@bell.net,14200918,000000121674385,5,5,this tehnishen yest perfect in reding from 1to 10 i geving him 11 yes 11      ,5
296029,05-DEC-11,04-DEC-11,Houcem,,fr,69.159.136.70,claudedius@sympatico.ca,14199860,000000121677738,5,5,tout a été fait merci,5
296030,05-DEC-11,04-DEC-11,Jose,,en,65.92.13.46,corey007@sympatico.ca,14199934,000000121671321,3,4,,3
296031,05-DEC-11,04-DEC-11,Ronald,,en,76.68.233.146,albert.paquette@sympatico.ca,14198878,000000121676493,5,5,nothing,4
296032,05-DEC-11,04-DEC-11,John,,en,76.68.233.146,albert.paquette@sympatico.ca,14198880,000000121677197,5,5,nothing,4
296033,05-DEC-11,04-DEC-11,Rym,,fr,67.70.48.243,chride@sympatico.ca,14199780,000000121677345,4,4,,2
296034,05-DEC-11,04-DEC-11,Nischal,,en,76.70.80.143,grscobie@sympatico.ca,14201100,000000121673273,5,4,,4
296035,05-DEC-11,03-DEC-11,Tony,,en,70.51.59.148,anngriffiths1@bell.net,14190068,000000121660260,5,5,"I was perfectly satisfied, the technician was patient, charming and resolved my problem in an excellent manner.  ",5
296036,05-DEC-11,03-DEC-11,Felix,,en,72.38.192.130,janet.jorritsma@sympatico.ca,14193240,000000121654803,4,2,,2
296037,05-DEC-11,30-NOV-11,Yves,,en,174.91.102.62,ttasso@sympatico.ca,14163260,000000121580097,5,5,"not a thing ,it went perfectly",5
296038,05-DEC-11,04-DEC-11,Samia,,fr,67.68.187.142,marcelrioux01@bell.net,14202782,000000121676537,4,4,,4
296039,05-DEC-11,25-NOV-11,Francis,,en,70.26.78.82,kadjei@bell.net,14102190,000000121477986,3,3,explaine in more detail all available internet plan options,3
296040,05-DEC-11,04-DEC-11,Edgardo,,en,76.67.93.128,bernier_99@sympatico.ca,14199300,000000121672714,3,4,when you tell a customer that is internet will be up and running on a determined date it should not be four days later and with three more phone calls from my part and all the frustration i had to go thru,3
296041,05-DEC-11,04-DEC-11,Ricardo,,en,70.30.29.130,ubbink.lb@sympatico.ca,14205078,000000121682001,2,4,Have your call centers in Canada with English (Canadian) speaking people.  Very difficult to understand some of the techs.,2
296042,05-DEC-11,04-DEC-11,Gustavo,,en,70.50.88.61,chefdenise@sympatico.ca,14199762,000000121680913,5,5,,3
296043,05-DEC-11,02-DEC-11,Wynbert,,en,76.70.118.48,andy.mark@sympatico.ca,14177988,000000121644310,5,5,,5
296044,05-DEC-11,04-DEC-11,Luis,,en,174.92.76.20,gyuric@bell.net,14201154,000000121681325,4,5,"Internet speed, and bandwid",4
296045,05-DEC-11,04-DEC-11,Salvador,,en,173.176.31.106,willie.glaser@sympatico.ca,14205260,000000121679676,5,5,,5
296046,05-DEC-11,04-DEC-11,Nathan,,en,50.101.52.69,n.irani@sympatico.ca,14203420,000000121671722,5,5,I was given excellant service by your REp. Mathen. Co-operation rendered to resolve the query and prvent me from going to Cogeco is commendable. I can't think of anything better.,5
296047,05-DEC-11,04-DEC-11,Hadhemi,,en,70.26.38.11,raoul.mathurin@sympatico.ca,14203912,000000121675151,4,4,nothing,4
296048,05-DEC-11,02-DEC-11,Sofiene,,fr,65.94.171.26,liselamoureux@bell.net,14183994,000000121638085,4,4,rien tout était parfait,5
296049,05-DEC-11,04-DEC-11,Jorge Alberto,,en,65.92.46.5,romansch@sympatico.ca,14204186,000000121674618,5,5,"It is not you, I should have done better understanding Jorge's questions but I don't know too muchabout my computer, but he got the internet back for me.Thank you.",5
296050,05-DEC-11,04-DEC-11,Mahesh,,en,64.231.101.229,tyler.puurunen@sympatico.ca,14205074,000000121679745,4,5,get rid of the automated voice messaging on the main menu.,4
296051,05-DEC-11,03-DEC-11,Aika,,en,70.52.222.171,kate_johnston@sympatico.ca,14193977,000000121664827,5,5,,5
296052,05-DEC-11,01-DEC-11,Edwin,,en,174.88.216.89,marykate@bell.net,14172198,000000121607715,4,4,,5
296053,05-DEC-11,02-DEC-11,Srinivasan,,en,64.228.150.51,jonell@sympatico.ca,14182940,000000121633815,4,4,,5
296054,05-DEC-11,03-DEC-11,Mel,,en,70.27.57.24,doug.bruce@sympatico.ca,14191760,000000121661965,5,5,,5
296055,05-DEC-11,04-DEC-11,Jenette,,en,142.143.175.165,gezagaspardy@sympatico.ca,14200954,000000121673158,5,5,change the contact email on my account - I have requested this several times and yet Bell continues to use my ex-husband's email - even for this survey.  My contact information was updated yesterday - tina_gaspardy@hotmail.com,4
296056,05-DEC-11,02-DEC-11,Aswathy,,en,174.93.114.60,rlcmpo@sympatico.ca,14186934,000000121653034,4,5,,5
296057,05-DEC-11,29-NOV-11,Rod,,en,64.231.43.66,eizenga@sympatico.ca,14140922,000000121577128,4,4,My concern has to do with the fact that I had to contact Bell a second time about my bill! When a customer is told on the phone by  one of your rep's that everything has been taken care of and you get you next bill and the charge is still there and there is an additional charge it gets very annoying. The prospect of changing providers becomes easier!,3
296058,05-DEC-11,04-DEC-11,Wynbert,,en,70.26.174.60,andrew48@sympatico.ca,14199006,000000121672371,5,5,Nothing. Your rep in Inda was outstanding and went out of his way to solve my problems. He took his time and I did not feel as though I was being hurried in any way. Extemely nice fellow.,5
296601,01-DEC-11,30-NOV-11,Ali,,en,74.14.17.51,peggyec@sympatico.ca,14160640,000000121581949,4,1,"Improve the internet service in my area
as your service is very very slow and my grandchildred are always complaining about the speed compared to their area and I have complained to Bell many times as you will see by my records and all I ever get is its coming we are working on it.  
",2
296602,01-DEC-11,09-NOV-11,Mehdi,,fr,174.93.239.66,bgwif@bell.net,13919222,000000121144539,2,5,,4
296603,02-DEC-11,01-DEC-11,Karen,,en,174.91.224.230,gordon.foote@sympatico.ca,14168636,000000121605054,5,5,in this case it was done very well and the problem was resolved quickly and easily.,3
296604,02-DEC-11,01-DEC-11,Krishidhar,,en,70.53.228.56,regimark@bell.net,14174326,000000121622517,5,5,"I do not know if there is anything better to improve my recent experience.
I'm completely satisfied with the service I received. Thank you.",5
296605,02-DEC-11,29-OCT-11,Tathiana,,en,174.89.60.119,glenf250@bell.net,13806956,000000120889888,4,3,,4
296606,02-DEC-11,01-DEC-11,Ibtissem,,fr,174.94.89.33,d.lefrancois@sympatico.ca,14166648,000000121624195,4,4,,5
296607,02-DEC-11,01-DEC-11,Sharmila,,en,174.95.53.134,mrroseon@sympatico.ca,14172972,000000121620094,3,3,,3
296608,02-DEC-11,01-DEC-11,Lotfi,,fr,76.71.176.61,colmer9@bell.net,14166474,000000121609088,5,4,"Le problème n'est pas avec l'agent ou la résolution de ma demande...c'est l'accès à vos services et surtout, après s'être entendu sur un sujet, la facturation refait encore une erreur, là
c'est impossible de retourner à l'agent avec qui on a discuté de notre problème et LÀ IL FAUT ENCORE ET ENCORE RACONTER NOTRE HISTOIRE...DES HEURES ET DES HEURES DE PERDUES ET DE FRUSTRATION!!!
VÉRIFIEZ mes interventions enregistrées
depuis 16 mois ...vous comprendrez ...tout ça en plus de parler à des maudites machines!!!
",2
296609,02-DEC-11,01-DEC-11,Rowena,,en,74.14.144.95,ddcsburris@sympatico.ca,14166982,000000121606410,4,5,"It seems to me I am phoning regarding billing issues quite often.  I was not impressed to find that just because my cell contract expired that someone decided to delete a feature I had had on that particular plan without notification.  We have been with Bell for years and would like to stay, but if we continue to have problems with billing, we may be forced to look elsewhere for our services.",4
296610,02-DEC-11,01-DEC-11,Kyle,,en,64.231.32.25,gkouroudis@sympatico.ca,14168546,000000121624032,5,5,Nothing.,5
296611,02-DEC-11,01-DEC-11,Sharon,,en,76.68.44.104,mkbryk@sympatico.ca,14172758,000000121611648,5,5,"Sharon was great..  She was in London in my own country so she knew where I was coming from..  As of late my whole bell experience has been a disaster.  Sharon did her best to try to maintain my service as a bell internet customer.  After being sent to India, costa Rica, Philapines and then El Salvadore I felt comfident that my needs as a fellow Canadian were about to be met.  She went the extra mile to try to resolve the fact that I do not have another modem out there to be returned.  I had returned the 5200 and now currently have the 4200.  I am totally  perplexed at how my whole bell internet experience could have become my worst nightmare possible.  Sharon went into the issues surrounding my concerns and frusterations.  She appologized for the service disappointments from her collegues in other countries.  My frusterations were a result of bell internal miscommunication between other countries other than my homeland and native country.  Once again Sharon should be commended on the way in which she handled my serious dilemma with bell Canada. If my call would stay within Canada then I would definately recommend bell. Otherwise not.",5
296612,02-DEC-11,01-DEC-11,Francine,,en,70.48.41.141,froomej@bell.net,14168162,000000121607256,5,5,It was just fine,5
296613,02-DEC-11,01-DEC-11,Camille,,en,70.31.8.186,helda@sympatico.ca,14168926,000000121628666,5,5,Everything was done in a very professional and pleasant manner. Thank you.,5
296614,02-DEC-11,01-DEC-11,Indhu,,en,69.156.127.143,surff.side@sympatico.ca,14175788,000000121624222,4,4,,4
296615,02-DEC-11,01-DEC-11,Badreddine,,fr,70.49.94.117,rollandearchambault@sympatico.ca,14174680,000000121628412,5,4,"Moi, je suis contente du service que vous me donner à chaque fois que j'ai besoin de vous parce que je ne suis pas une grande connaissante de l'ordi.",5
296616,02-DEC-11,28-NOV-11,Sowmya,,en,174.88.181.107,sheilagershm@bell.net,14135248,000000121550482,4,5,,4
296617,02-DEC-11,01-DEC-11,Pradheep Kumaar,,en,74.15.46.163,pbtherrien@bell.net,14173660,000000121621081,4,4,,4
296618,02-DEC-11,01-DEC-11,Mohammed,,en,74.12.2.19,cynthia_lane@bell.net,14166624,000000121622183,5,5,Nothing,5
296619,02-DEC-11,30-NOV-11,Chiheb,,fr,76.68.151.252,sprudhomme.mjoly@sympatico.ca,14162460,000000121594189,2,1,"Changer mon forfait comme je le demandais avec un prix raisonnable c'est a dire le meme que les nouveaux clients, pour essentiel plus (5G)$30.95 sans l'achat du modem que j'ai déja payé depuis 4 ans. Nous sommes client de Bell depuis 34 ans et nous songeons a changer de compagnie maintenant.....",1
296620,02-DEC-11,01-DEC-11,Mehdi,,fr,67.68.183.169,rt29.t03@sympatico.ca,14174808,000000121613227,3,2,trouver une meilleure solution pour baisser mes coûts,3
296621,02-DEC-11,01-DEC-11,Silverious,,en,76.69.86.71,cat1@sympatico.ca,14165978,000000121608661,5,5,,5
296622,02-DEC-11,01-DEC-11,Priya,,en,69.158.34.203,j.prenwick@bell.net,14169362,000000121615787,5,5,Nothing - service was great,4
296623,02-DEC-11,01-DEC-11,Jordan,,en,50.101.253.95,ltilander@sympatico.ca,14171628,000000121608192,5,5,The agent seemed to be having trouble with his tools.  Perhaps they need a bit of upgrading.,4
296624,02-DEC-11,01-DEC-11,Megan,,en,70.31.45.39,richard.brethour@sympatico.ca,14174414,000000121616792,3,3,Tell customers when you raise prices and not tell the customer. I worked for Bell for 30 years and we never did anything like this...SO SMARTEN UP....,3
296625,02-DEC-11,01-DEC-11,Mathew,,en,76.70.49.222,bmayrand@sympatico.ca,14165534,000000121617002,4,4,Mathew was promt and effecient at anwering my questions to my satisfaction. ,5
296626,02-DEC-11,01-DEC-11,Stephen,,en,69.157.1.103,spanosbarb@sympatico.ca,14175542,000000121623510,5,5,speak louder,5
296627,02-DEC-11,01-DEC-11,Martina,,en,50.100.39.125,lyarema@sympatico.ca,14171686,000000121621695,5,5,"While I find that almost every time I change my computer or add a device, I have trouble signing back onto the system, when I call Bell technicians, they always solve the problem.",3
296628,02-DEC-11,30-NOV-11,Drew,,en,76.67.122.225,plai2@bell.net,14160826,000000121580078,5,5,Well done.,5
296629,02-DEC-11,01-DEC-11,Sulochana,,en,64.231.190.88,jignmichelle@sympatico.ca,14169968,000000121614390,4,,"I had already gone through your automated call selections with two phone calls looking for the right catagory and found none that applied. I was getting frustrated! so I finally chose technical assistance, when what I wanted was ""order new hardware"". I NEEDED to talk to a real person and that was the only one I could find.
She helped me, but I felt I was taking up her time with something that did not really apply.
",3
295047,01-DEC-11,29-NOV-11,Lahouari,,fr,184.145.216.63,r__stamant@sympatico.ca,14147512,000000121571078,4,4,non,5
295048,01-DEC-11,30-NOV-11,Shakeel,,en,64.231.160.230,ve3knm@sympatico.ca,14163402,000000121590977,5,5,,5
295049,01-DEC-11,29-NOV-11,Budala,,en,65.93.161.7,marbud@bell.net,14145328,000000121559210,5,4,,5
295050,02-DEC-11,30-NOV-11,Revathi,,en,69.159.46.179,vpoliscuk@sympatico.ca,14163552,000000121602988,4,4,,3
295051,02-DEC-11,01-DEC-11,Med Aymen,,fr,65.92.25.52,rgcohen@sympatico.ca,14174392,000000121614597,1,1," C'est le même problèeme que j'ai raconté précédement avec Emmanuel ,incapacité de comprendre et de resoudre mon probleme ,et ce après plusieurs minutes d'attente pour consulter ,soit ses superieurs ou d'autres plus compétents, s'est débarassé de moi et du problème en me transférant au service technique . Le même scénarion s'est répété avec le service technique:attentes ,consultationsetc.. pour me faire dire à la fin que les procédures ont changé et qu'on ne peut pas me faires suspendre mon internet, tout en me permettant de consulter ma boite emails -je serai en Floride pendant 4 mois. Je ne vois pas pourquoi je dois payer ce service pendant mon absence. Or depuis plus de 10 ans on me permettait de le faire ,car je suis abonné ,client fidèle de Sympatico depuis sa création.D'ailleurs j'ai décidé d'annuler très bientot ,en arrivant en Floride mes services Bell internet et telephone  et les faire transférer chez le compétiteur. Merci pour votre service.
Toute mon intervention auprès de Bell pour résoudre mon problème m'a pris plus de 25 mn et aucune solution ni satisfaction aux clients les plus fidèles de Bell",1
295052,02-DEC-11,02-DEC-11,Wassim,,fr,74.15.149.144,sevillebrabant@bell.net,14175240,000000121629323,4,4,tout a été coouvert,5
295053,02-DEC-11,01-DEC-11,Maurice,,fr,70.55.163.156,jdaneau@sympatico.ca,14169682,000000121605083,4,3,"Maurice m'a donné les bonnes réponses et très poliment.Celui-ci ne pouvait rien faire de plus. Il y avait un problème avec le système de courriel de Bell. Je devais attendre la réparation de votre système. 
Maurice m'a aussi donné une marche à suivre (supposément facile dans hotmail) pour changer mont mot de passe après la panne. :Lorsque j'ai essayé ça n'a pas fonctionné. J'ai re-contacté votre service d'aide et Victoria m'a expliquée que ce n'était pas recommandable et compliqué. J'ai gardé le même mot de passe pour éviter les problèmes.
C'est le premier problème depuis l'installation de la fibre optique. Tout fonctionne à merveille avec la fibre et je suis entièrement satisfait de la téléphonie et de l'internet et je le recommande à tous mes amis. 
Mes salutations",5
295054,02-DEC-11,02-DEC-11,Kumar,,en,70.26.36.173,marjenschipp@sympatico.ca,14172104,000000121629246,2,1,he had to go to a higher level and they aren't available till after 9 AM so no help now ,4
295055,02-DEC-11,01-DEC-11,Katrina,,en,174.91.3.77,rwaechter@sympatico.ca,14174870,000000121607981,5,5,,4
295056,02-DEC-11,01-DEC-11,Nizar,,fr,69.156.206.16,richer.b@sympatico.ca,14174466,000000121624711,5,5,,4
295057,02-DEC-11,01-DEC-11,Rolando,,en,64.229.178.49,blair.ferguson@sympatico.ca,14165496,000000121606630,5,5,"The service (with explanation of each step) provided by 'Rolando' was clear, prompt and professional - much appreciated; thank you.",5
295058,02-DEC-11,01-DEC-11,Jihene,,fr,70.29.141.2,lisehebert@sympatico.ca,14171420,000000121613657,4,4,J'aurais aimé qu'on m'indique comment utiliser mon imprimante sans fil.,4
295059,02-DEC-11,30-NOV-11,Brenda,,en,65.94.56.205,rharris@bell.net,14161270,000000121582004,5,4,,4
295060,02-DEC-11,28-NOV-11,Ghislain,,fr,142.83.138.9,jlgascon@sympatico.ca,14130050,000000121531812,4,5,,5
295061,02-DEC-11,01-DEC-11,Etuwa,,en,65.93.85.249,bill.osgerby@sympatico.ca,14165452,000000121604697,3,3,I found it difficult to understand what she was saying to me about the email I was wanting set up.,4
295062,02-DEC-11,30-NOV-11,Roshan,,en,70.49.85.224,onecoook@sympatico.ca,14160274,000000121596293,2,3,this person did not listen to me as i stated that i had already called about this issue but insisted on asking the same questions that were already asked during my previous call instead of looking at the ticket and referring me to a tech,3
295063,02-DEC-11,01-DEC-11,Cathrine,,en,184.146.158.209,keithstaceyjade@bell.net,14170734,000000121627332,3,1,Fix the website that allows me to create notification emails on my monthly usage,3
295064,03-DEC-11,29-NOV-11,Jason,,en,64.231.15.200,rjrw@sympatico.ca,14147924,000000121559873,,,"Since on Feb 17-11 @3:50PM Kathyln and I agreed via contract 115166773 that I recieve 40GB till Feb 16-12 for 35.90 a month with first month free (you shut off my internet Feb 17 to Mar 19 for the free month ).
Then started to get over contract billing and was sorted out.Mar 2-11 (10135325 )
June 2 -11 bill then went to 38.90 a month;and when I called was told TOUGH.
AS I NEEDED A CELL PHONE;PURCHASED A TELUS CELL PHONE ON JULY 27-11.
ON NOV 2-11 BILL WENT UP AGAIN TO 39.80.
On Nov 29-11 @ 11:56 AM Jay and I agreed on 25 GB @ 20.48 a month with a once $50.00 purchase of modem and no $ 4.95 mo rent.
Till Nov 28-12.
MY QUESTION;WILL BELL HONOUR YOUR WORD ?
This is why I do not know how this will unfold.
Is Bell that close to bankrupcy ?",
295065,03-DEC-11,02-DEC-11,Ronda,,en,184.145.128.129,iainkennedy@sympatico.ca,14182062,000000121650158,4,4,none,5
295066,03-DEC-11,02-DEC-11,Sandra,,en,184.148.65.70,martin.manning021@sympatico.ca,14184664,000000121652788,5,5,,4
295067,03-DEC-11,01-DEC-11,Mark,,en,76.69.15.8,markwaldron@bell.net,14172124,000000121628280,2,2,Resolve the password problem.,4
295068,03-DEC-11,02-DEC-11,Ben,,en,74.15.82.63,jross@bell.net,14183040,000000121636911,4,4,,4
295069,03-DEC-11,02-DEC-11,Tony,,en,70.50.28.65,bgosine@sympatico.ca,14178482,000000121639887,1,1,"Canadians calls should be dealt by canadians, and not foreigners",2
295070,03-DEC-11,02-DEC-11,Gabin,,en,50.101.253.253,shawnnix@sympatico.ca,14187724,000000121651774,1,1,,
295071,03-DEC-11,02-DEC-11,Mike,,fr,174.92.181.166,therese.laselle@sympatico.ca,14188536,000000121645358,4,4,,4
295072,03-DEC-11,28-NOV-11,Jihed,,fr,70.49.125.131,louiset@sympatico.ca,14131480,000000121551132,4,4,,5
295073,03-DEC-11,02-DEC-11,Mudilyar,,en,70.49.8.250,june015@sympatico.ca,14183136,000000121634064,4,4,"I would of appreciated having the system check be fore he logged off, he left a file in my printer spool that prevented me from printing or adding the printers, I had to get outside help ",4
295074,01-DEC-11,30-NOV-11,Makram,,en,76.67.205.240,jkousaie@sympatico.ca,14156870,000000121592028,2,2,"I am not sure that the question was understood.  I would like to know why does the sympatico security system BECOME INACTIVE if the computer is not turned on for 30 days or more.  Whenever we go on an extended holiday, I am obliged to contact you to activate the secirity system.  WHY CAN I NOT DO THE ACTIVATION MYSELF????",4
295539,03-DEC-11,29-NOV-11,Arun,,en,76.68.188.236,glenn.wightman@sympatico.ca,14141880,000000121577481,3,2,"Corrected the problem faster, as I was out of email contact for 3 days. ",3
295540,03-DEC-11,01-DEC-11,Frank,,en,174.91.127.248,thehogangroup@bell.net,14176152,000000121618895,5,5,"Nothing. Francois ID# 6026880 was superb! Pay him well before you lose him! Bell needs more reps like this! You hire some real turkeys! I should respond to your surveys more often & report on some of your loser reps I've encountered quite often! Merry Xmas     Cheers, Ken Hogan**",5
295541,03-DEC-11,02-DEC-11,Gilberto Jose,,en,70.27.51.41,vmackenzie@bell.net,14176674,000000121628985,3,3,A lot of time is wasted on the phone repeating words & phrases due to language difficulties!!!!!,3
295542,03-DEC-11,14-OCT-11,Karingula,,en,69.157.123.226,bibibacchus@sympatico.ca,13617954,000000120544498,5,4,,5
295543,03-DEC-11,02-DEC-11,Shirin,,en,74.14.33.12,drhogan1966@bell.net,14180366,000000121646464,5,5,,5
295544,03-DEC-11,02-DEC-11,Natalia,,en,76.64.58.37,a.zuccolo@bell.net,14177486,000000121650191,1,1,Can't wait to get rid of Bell Canada once and for all!!!!,1
295545,03-DEC-11,02-DEC-11,Chad,,en,69.196.17.125,briarwinds.farm@sympatico.ca,14178770,000000121637600,4,4,have all calls made stay in province from where u are calling from,5
295546,03-DEC-11,01-DEC-11,Franssesca,,en,50.101.142.207,cconeill@sympatico.ca,14166032,000000121620884,5,5,just be thankful for the well knowledgable staff on duty,5
295547,03-DEC-11,02-DEC-11,Lokeswaran,,en,65.95.190.231,eva.swenson@sympatico.ca,14180760,000000121632882,5,5,,5
295548,03-DEC-11,28-NOV-11,Mohamed,,fr,184.151.127.202,joheroland.cote@sympatico.ca,14130176,000000121527914,4,4,Le conseiller a pris le temps pour apporter une solution a mon entiere satisfaction.  Merci.,5
295549,03-DEC-11,30-NOV-11,Benjamin,,en,70.27.19.177,cmmeyer@sympatico.ca,14153464,000000121591020,5,4,Nothing,4
295550,03-DEC-11,02-DEC-11,Neila,,fr,65.95.73.154,galeriedartmtsteanne@sympatico.ca,14181204,000000121634079,5,5,Aucune reproche pour le servise d`hier.,3
295551,03-DEC-11,02-DEC-11,Besma,,fr,174.93.207.250,caboily@sympatico.ca,14178914,000000121632627,5,5,,4
295552,03-DEC-11,23-NOV-11,Divya,,en,69.159.64.135,brilinwalsh@sympatico.ca,14072634,000000121445140,4,4,,4
295553,03-DEC-11,02-DEC-11,Yara,,en,67.70.130.161,rcoffey@sympatico.ca,14186716,000000121643465,5,5,A better explanation of what happened so I won't have to call back with the same problem. ,4
295554,03-DEC-11,28-NOV-11,Munyaradzi,,en,184.151.115.71,shirleycooper@sympatico.ca,14135300,000000121530213,3,1,"have yourpeople better trainrd. It took me two calls to try and get what I wanted and in doing so they have now screwed up my phone service.I will be sending George Cope a omplaint.It was not so much the secind person I spoke to but the first. I am out ot town depending on my voice mail and it it nit indicating it has not been set up. What good is it to me I am ready to cancel everything. Listen to what people are asking for,but that has been a complaint you do not listen",2
295555,03-DEC-11,28-NOV-11,Roy,,en,76.67.50.130,pautore@bell.net,14133566,000000121548513,1,1,"Dear M. Watson,

I have the Rural Internet Service, it frequently doesn't work or stops working whilst I'm working on my computer and/or I have to restart my computer very often in order for it to work properly. I have been paying $50 per month for this service yet Bell isn't providing me with an effective working Internet service. The customer care representative couldn't improve the Internet service in any way and couldn't give me any discount whatsoever. I find this unacceptable!!! I'm paying for this service yet Bell isn't providing me with an adequate or intermitently and a times non functioning Internet Service. I have been a loyal long term customer for my cellular service for over 21yrs, home telephone service for 17 yrs, Rural Internet Service since 07/2009. Since Bell cannot improve my Internet Service till September 2012, a credit would be greatly appreciated.

Sincerely,

Pietro Autore",1
295556,03-DEC-11,02-DEC-11,Arthur,,en,69.157.50.247,maureeneross@sympatico.ca,14184766,000000121630708,3,3,"Put on hold to many times and for to long
Had to wait to long listening to your recording before a rep. picked up the call",2
295557,03-DEC-11,29-NOV-11,Venkatesh,,en,76.69.13.176,russs@sympatico.ca,14148286,000000121554919,5,5,"experience was fine ..
no changes needed

russ",5
295558,03-DEC-11,02-DEC-11,Serge,,fr,70.48.94.157,bricle@sympatico.ca,14178772,000000121644226,3,5,,3
295559,03-DEC-11,02-DEC-11,Cara,,en,70.31.125.235,cliffpenn@sympatico.ca,14179476,000000121638172,5,5,Got it right the first time I called on November 2. It's frustrating for the customer to have to waste their time and Bell's calling a second time to resolve something that was promised to be resolved on a previous call.,5
295560,03-DEC-11,01-DEC-11,Sergio,,en,69.157.100.174,paulidon@sympatico.ca,14173628,000000121615010,5,5,,5
295561,03-DEC-11,02-DEC-11,Skander,,fr,174.91.17.237,tellival@sympatico.ca,14188450,000000121652835,5,5,,5
295562,03-DEC-11,02-DEC-11,Nizar,,fr,174.91.17.237,tellival@sympatico.ca,14188448,000000121646166,1,1,,1
295563,03-DEC-11,02-DEC-11,Troy,,fr,174.93.241.46,richard_langlois@sympatico.ca,14186866,000000121645444,5,5,"J'ai appelé le service à la clientèle pour discuter de la facturation internet, qui montrait encore une augmentation en novembre, pour un total de 17% d'augmentation en 2011 !! (bien supérieure à mon augmentation de salaire des 10 dernières années...). Ce montant ne plaçait plus du tout Bell comme fournisseur de service compétitif par rapport à ce que je pouvais trouver ailleurs. L'agent avec qui j'ai fait affaire a pu me proposer quelque chose d'acceptable (bien qu'encore plus élevé que la concurrence), à un prix que j'accepte tout de même de payer et ainsi rester encore un bout de temps avec Bell. Merci.",4
295564,03-DEC-11,02-DEC-11,Houssemeddine,,en,74.14.74.149,sunshinefrancine@sympatico.ca,14188216,000000121640786,3,1,reparer comme il faut cela ne marche pas encore,3
295565,03-DEC-11,02-DEC-11,David,,en,67.68.139.177,hooton_5@sympatico.ca,14181962,000000121631321,4,4,GET IT RIGHT FROM THE BEGINNING - I SHOULD NEVER HAD TO MAKE THIS LAST CALL,2
295566,03-DEC-11,02-DEC-11,Henry,,en,64.228.142.101,wmdillon@bell.net,14189214,000000121644633,5,5,My problem was completed quickly and very professional.,5
295567,03-DEC-11,02-DEC-11,Nabil,,fr,184.144.241.204,sedavid@sympatico.ca,14187606,000000121651480,3,1,"augmentez la force de votre internet, de façon à donner à chaque client, ce qui lui était promis...
J'ai décidé de changer pour la fibre...",3
295568,03-DEC-11,02-DEC-11,Moemen Belleh,,fr,70.55.166.179,denis.pigeon2@sympatico.ca,14180008,000000121642814,5,5,,5
295569,03-DEC-11,29-NOV-11,Nedra,,fr,76.69.193.153,bontipit@bell.net,14138800,000000121556116,4,4,"Donner plus de détails sur ma demande,plus d'informations.",3
295570,01-DEC-11,30-NOV-11,Zoubeir,,fr,69.159.112.189,mfortin.6@sympatico.ca,14159350,000000121601618,5,5,,4
295571,02-DEC-11,30-NOV-11,Jose,,en,174.88.65.16,glenda.b@sympatico.ca,14155556,000000121601735,5,5,,4
296059,02-DEC-11,30-NOV-11,Roy,,en,70.49.225.85,chekov@bell.net,14153168,000000121583272,1,1,"Ive had internet problems since i started with you. it has never been fixed. it runs like crap.your tv the lsst while has been the same. losing channels,channel wont come on. had my dish for 6 months had to get it repointed. that cost me $50.now that im quitting bell you want to charge me $250 to leave you.you cant give me what i want andd you charge me money because im sick of calling and trying to get things working right. You have alot of nerve to charged $250 when you cant provide what i pay for. A very pissed off exbell customer.Dave lukoff 705-858-0163",1
296060,02-DEC-11,01-DEC-11,Bettaib,,fr,184.145.253.191,d.p.lacerte@sympatico.ca,14166660,000000121615829,2,2,Me dire pourquoi j'ai eu une tarification additionnel et non pas me vendre de la bande passante supplémentaire,3
296061,02-DEC-11,30-NOV-11,Elmer,,en,69.157.54.14,carmen.powell@sympatico.ca,14152926,000000121599149,5,5,,3
296062,02-DEC-11,22-NOV-11,Jensen,,fr,184.145.179.152,michel.poissant@sympatico.ca,14065604,000000121405650,5,5,,5
296063,03-DEC-11,28-NOV-11,Prem,,en,70.50.193.20,lgough@sympatico.ca,14131232,000000121527740,3,2,"It was eventually resolved after 3 subsequent phone calls.  Everyone was very nice and patient and tried to help and I was eventually pleased.
One of your representatives had said he would call me back at a particular time and I waited at home for that call but he never did call back.  However, the next person that I reached was able to see the notes of the previous calls and did help resolve the problem.  

In all it took 5 days to resolve the problem but, thank goodness, it is now resolved.",4
296064,03-DEC-11,02-DEC-11,Ahmednur,,en,184.145.19.212,ghalligan@sympatico.ca,14181404,000000121646875,5,5,,5
296065,03-DEC-11,02-DEC-11,Hema,,en,64.229.176.30,padavis@sympatico.ca,14185926,000000121631760,5,5,In this particular case there is nothing that Bell could have done better. I was and still is very pleased with the effort of the representative in resolving the problem.,5
296066,03-DEC-11,02-DEC-11,Rahma,,fr,70.29.197.43,claude775@sympatico.ca,14179432,000000121642193,1,1,je vais changer pour un autre distributeur,1
296067,03-DEC-11,02-DEC-11,Walim,,en,67.68.198.30,dimikouts@sympatico.ca,14180134,000000121643753,3,4,"IT GETS VERY ANNOYING TO HAVE THE CUSTOMER SERVICE TRYING TO SELL YOU ANOTHER BELL ""FEATURE"" WHEN I CALL FOR AN INQUIRY.",3
296068,03-DEC-11,02-DEC-11,Hussain,,en,64.231.152.160,rosemarywaterston@sympatico.ca,14187170,000000121645333,4,2,"My issue was that Bell recently talked me into upgrading to Fibe 25.  The installation process was handled very poorly, which is a separate issue.  However, what Bell didn't tell me before I agreed to the upgrade is that older computers won't work with the faster and more modern Fibe 25 wireless network.  So, I've now got to buy a new computer, or spend a bunch of time and money figuring out how to make my older computer work.  I'm not at all happy with Bell.",2
296069,03-DEC-11,02-DEC-11,Andrea,,en,174.95.20.208,rsommers@sympatico.ca,14187244,000000121637430,3,3,"Being held on hold for a long time before speking to an agent.
The frustation of not being able to determine the problem at hand",3
296070,03-DEC-11,01-DEC-11,Thierry,,fr,216.228.216.162,louise.payant@bell.net,14171564,000000121605952,3,,Les gent on de la difficulté a comprendre ce que l'on demande merci,2
296071,03-DEC-11,02-DEC-11,Joanne,,en,64.229.36.177,ralph.stahan@sympatico.ca,14186620,000000121635058,4,5,,5
296072,03-DEC-11,02-DEC-11,David,,en,64.229.36.177,ralph.stahan@sympatico.ca,14186622,000000121634862,4,5,,5
296073,03-DEC-11,02-DEC-11,Vidya,,en,74.12.47.88,cr.goulding@sympatico.ca,14179594,000000121634267,2,2,Did not get a direct answer///,2
296074,03-DEC-11,02-DEC-11,Haricharan,,en,68.171.231.80,lori.murphy@sympatico.ca,14184058,000000121630279,5,5,,4
296075,03-DEC-11,02-DEC-11,Loyda,,en,174.95.88.204,paulinejoseph@bell.net,14186106,000000121633096,2,2,"the problem was not solved. the techniian feels i was not able to anser her questions, suggested to get another person to direct me.",4
296076,03-DEC-11,02-DEC-11,Harathi,,en,174.95.98.199,ron.wootton@sympatico.ca,14187136,000000121645782,3,2,Problem was that the sympatico.ca web site was very slow to load - tech. support stated it was a server problem and over 12 hours later it is still a problem nothing has impoved.,3
296077,03-DEC-11,02-DEC-11,Raul,,en,70.51.227.77,purple_kitten@bell.net,14186492,000000121647034,5,5,I was trying to interact with a online agent first and they transferred me mutiple times. That is why I then had to call in directly. the internet agent was very helpful and understanding.,4
296078,03-DEC-11,02-DEC-11,Ali,,en,65.95.11.207,raetired@sympatico.ca,14186580,000000121653397,4,4,"because of language barriers, ensure that your representatives speak and understand the english language.  I must say after initial difficulties Ali was easier to understand and was very helpful.",4
296079,03-DEC-11,02-DEC-11,Denis,,en,67.70.44.140,hunter95@sympatico.ca,14182020,000000121644856,5,5,,5
296080,03-DEC-11,02-DEC-11,Gerardo,,en,74.15.0.52,doug.suemckee@sympatico.ca,14180324,000000121648796,5,5,As a long time bell suscriber I am upset when offers are made to attract new suscribers that are not available to me.  Theer are many times when I consider leaving Bell but not because of their service but because of the way they treat long term suscribers.,3
296081,03-DEC-11,02-DEC-11,Rolando,,en,76.69.41.90,34gore@sympatico.ca,14177176,000000121646960,1,2,"Stop assuning it is always the customer's fault.  It is never Bell!???
Over the years as a loyal customer of Bell telephone, mobility, internet and TV services I have found bell customer servive to be self righteous and condacending.  This is not the employees fault....they are just doing their job.....this attitude comes from corporate Bell culture and management",1
296082,03-DEC-11,28-NOV-11,Katrina,,en,76.70.49.30,ferreisu@sympatico.ca,14128004,000000121540334,2,1,Provide strait forward consistent answers and not be in such a rush to get me off the phone,2
296083,03-DEC-11,02-DEC-11,Adnen,,fr,187.192.189.184,y.mcgrath@sympatico.ca,14189268,000000121639558,4,1,"Je ne comprend toujours pas, pourquoi avec sympatico je ne peut pas envoyer des     E-Mail et que j'ai du m'ouvrir un compte avec Hot mail pour pouvoir communiquer.
Pourquoi, j'ai pu communiquer avec Bell hier et que je peut vous retourner ce message et que je ne peut pas retourner mes message avec mes amis.
J'aimerais une réponses si possible. ",1
296084,03-DEC-11,02-DEC-11,Grace,,en,216.209.113.32,www.olliecavers@sympatico.ca,14189250,000000121640739,1,1,"Hire Canadians with good telephone english.  I had to ask for every second sentence to be repeated, tell them to properly enunciate, and still was guessing.  They were going to check out things because I have dial up and get back to me and never did.  I'm pissed off at the worse than shabby, UNPROFESSIONAL treatment.",1
296085,03-DEC-11,02-DEC-11,Zoubeir,,fr,67.70.51.180,nelson.grenier@sympatico.ca,14185594,000000121652193,5,4,"j'ai pris 3 appels pour résoudre

il y avait différentes causes",5
296630,04-DEC-11,02-DEC-11,Taoufik,,fr,69.159.162.125,giginoel@sympatico.ca,14181418,000000121647899,5,5,"Durant trois jours, je ne pouvais pas recevoir ou envoyer des messages à cause
de ce problème hors de mon contrôle. Mon
amie aussi a eu ce même problème. 
M. Taoufik était compétent et a corrigé la situation et j'espère que je n'aurai plus ce problème dans l'avenir.
Aussi pourquoi ne pas avoir ce service
par des techniciens au Québec ?
Nous avons des gens compétents ici aussi.
          Bien à Vous,
            Merci",4
296631,04-DEC-11,03-DEC-11,Meriem,,fr,76.71.191.10,dandanjojo@sympatico.ca,14191299,000000121658126,5,5,toute etait ok merci,5
296632,04-DEC-11,03-DEC-11,Naveed,,en,76.64.195.62,pandbgoulet@sympatico.ca,14195992,000000121666884,5,5,The connection was poor and the representative could not understand mre.,5
296633,04-DEC-11,03-DEC-11,David,,en,174.88.50.188,rdteasdale@sympatico.ca,14196492,000000121656124,5,5,"the tech who came to our house could have called and told us better when he would arrive
",4
296634,04-DEC-11,30-NOV-11,Johnny,,en,76.67.80.58,faceonfilms@sympatico.ca,14154835,000000121592095,4,4,Have NFL HD available.,4
296635,04-DEC-11,02-DEC-11,Sarra,,fr,76.67.180.189,desmaraispa@sympatico.ca,14180058,000000121636565,5,4,,5
296636,04-DEC-11,03-DEC-11,Divya,,en,174.93.161.88,fkroos@sympatico.ca,14192186,000000121658751,4,3,When I open my e-mail the e-mail shows all the uploaded old e-mails about 2500 of them. I want the last e-mails sent to me only to open up.,5
296637,04-DEC-11,03-DEC-11,Yara,,en,65.94.103.225,pbrisley@sympatico.ca,14196106,000000121663097,5,5,Nothing,5
296638,04-DEC-11,03-DEC-11,Haricharan,,en,184.145.49.46,bathgate@sympatico.ca,14190288,000000121666560,5,4,,4
296639,04-DEC-11,03-DEC-11,Ravi,,en,69.158.116.129,ggore@sympatico.ca,14192494,000000121655053,4,4,,4
296640,04-DEC-11,03-DEC-11,Sihem,,fr,76.68.139.226,r.cuvele@sympatico.ca,14196336,000000121654812,4,1,si je le savais je n'aurais pas appelé,4
296641,04-DEC-11,03-DEC-11,Amina,,fr,76.67.149.26,turge3@bell.net,14198080,000000121656093,4,4,,4
296642,04-DEC-11,03-DEC-11,Silverious,,en,204.101.237.139,franbuckley@bell.net,14192254,000000121662101,5,5,Not a thing. ADEN knew how to fix the problem and where to find help. ,5
296643,04-DEC-11,03-DEC-11,Christine,,en,174.95.125.56,dcj.quesnel@sympatico.ca,14191444,000000121655440,5,5,less automated options before you get to a rep.,5
296644,04-DEC-11,03-DEC-11,Suresh kumar,,en,216.209.168.98,maboose@sympatico.ca,14194746,000000121670145,5,4,nothing I can think of,4
296645,04-DEC-11,03-DEC-11,James,,en,74.14.12.62,family.obbard@sympatico.ca,14192106,000000121665094,5,5,,5
296646,04-DEC-11,03-DEC-11,Henry,,en,70.50.183.10,vballard@sympatico.ca,14198142,000000121659707,2,2,tried to find out if my modem was not working properly as I am having trouble with  the new synmpatico page and it is not responding,2
296647,04-DEC-11,03-DEC-11,Robert,,en,76.69.100.103,lilmack@sympatico.ca,14194420,000000121655939,5,4,,4
296648,04-DEC-11,03-DEC-11,Pedro,,en,76.67.100.104,jrapps@sympatico.ca,14193792,000000121661881,1,1,Listen to the issue ,2
296649,04-DEC-11,03-DEC-11,Nawel,,fr,67.68.171.182,jeanjr@sympatico.ca,14193378,000000121654593,5,5,"Je ne sais pas.  La dame qui m'a assistée, Mawel, a été polie, attentive et efficace.",5
296650,04-DEC-11,02-DEC-11,Bumi,,en,74.14.38.45,louise.mundt@sympatico.ca,14184088,000000121639621,5,5,,5
296651,04-DEC-11,03-DEC-11,Tony,,en,76.69.22.203,hartery@bell.net,14192842,000000121658384,5,5,"When we changed our internet service I had to call so many different numbers to get resolution for a simple upgrade - when I first called about the service, the person was only interested in the new service and knew nothing about how to upgrade the currect service I had which caused many problems later (why I had to call for that problem)  Also, if the service area had tested the modem they sent me, then I wouldn't have had to call later to find out why the service was so slow (the new modem).  Everything was resolved thanks to your technical people.",5
296652,04-DEC-11,03-DEC-11,Stephane,,fr,50.100.104.200,doricelavoie@sympatico.ca,14191740,000000121661424,5,5,"rien, tout était parfait",5
296653,04-DEC-11,30-NOV-11,Gregory,,en,68.202.117.199,jpj007@bell.net,14157238,000000121591305,2,1,Let the customer send mail under his name and not bell.net,1
296654,04-DEC-11,03-DEC-11,Sayeeduddin,,en,184.148.255.114,flabelle27@sympatico.ca,14192188,000000121659278,5,5,None,5
296655,04-DEC-11,03-DEC-11,Oliver,,en,76.66.162.92,gdedemet@bell.net,14192422,000000121659172,5,3,"Well, although the Bell representative was very pleasant and made every effort to be as helpful as possible, it would have been nice if, ultimately, my problem had been solved... but it wasn't really. Unfortunately, the problem that I'm having with my Bell email is very difficult to address, except in a general way, when there are no glaring system glitches. As nearly as I can tell, I am RECEIVING all email addressed to my BELL account, but, based either on the LACK of responses or on the NATURE of the wording in emails that I have recently been receiving from some of my OVERSEAS correspondents, it is apparent that not all of my emails, SENT in the last couple of months, have been reaching their intended recipients. This could have something to do with Port 25 blocking by Bell or it could be due to recent changes (whether inadvertent or unintentional) in security configurations, either by my out-of-country correspondents themselves or by their email service providers. These are all email contacts with whom I have previously enjoyed problem-free email communication... through my BELL email account... and, unhappily, some of these friends and relatives are people for whom I do not currently have any contact information OTHER THAN their email addresses. In the past, I have occasionally had this kind of problem with LOCAL email correspondents. In those cases, however, we were able to get the difficulties straightened out with a few (either free or inexpensive) telephone calls... but, as you can appreciate, phone calls to Europe and South Africa (to those people for whom I DO happen to have the necessary phone numbers) would not be cheap. As things are, all I can do is to try to find the necessary phone numbers (possibly on the internet), make those expensive phone calls, ask the affected correspondents first to check the JUNK email boxes of their WEBMAIL & email clients, and ask them (if necessary) to get in touch with their email service providers. In the meantime, because of the ever-increasing need for cumbersome security measures to counteract the practices, SPAMMING and SCAMMING are rendering email communication less and less reliable. Ultimately, what might work better than heavy-duty security software alone is an international government effort to have email SPAMMING and SCAMMING practices declared criminal offences, punishable not just by denial of service but by fines and/or appropriate prison sentences. In a world already beset by so many diverse problems, though, we may not have the political will for such measures.",4
295075,01-DEC-11,30-NOV-11,Sana,,fr,69.159.163.121,andr.audet4@sympatico.ca,14151702,000000121581093,5,4,avec les coupure budgetaire on comprends que vous faisiez affaire avec des pays etranger pour le service a la clienteln(j'ai deja parler a en marocais )(bon service recu mais au prix que c'est service vous coute on pourait avoir plus d'offre de service a prix reduit merci,4
295076,01-DEC-11,30-NOV-11,Mohammed,,en,64.231.62.126,dwr4@sympatico.ca,14154500,000000121581936,4,4,,4
295077,01-DEC-11,30-NOV-11,Mouna,,en,64.229.97.65,tedgraper@sympatico.ca,14162906,000000121588582,5,5,"The first time I called, the call was disconnected and I had to re-dial.  That was a little annoying.  However, when I got through the second time, everything was resoled without problem.",5
295078,01-DEC-11,30-NOV-11,Douglas,,en,76.69.38.214,mrylizrob@sympatico.ca,14159836,000000121580694,3,1,all I wanted was assurance that my phone number woudl not be changed by Com Wave and theanswer I got was that therequest for the number to remain the same had rto come from Com Wave,4
295079,01-DEC-11,27-NOV-11,Jordan,,en,70.31.62.107,thepautlers@sympatico.ca,14123300,000000121522246,,1,still waiting for modem to arrive,
295080,01-DEC-11,29-NOV-11,Mukesh,,en,174.93.45.221,reg.norris@sympatico.ca,14147714,000000121577667,5,4,,5
295081,01-DEC-11,28-NOV-11,Philip,,en,74.14.211.9,ginette.mccoubrey@sympatico.ca,14128598,000000121551119,4,4,,4
295082,01-DEC-11,30-NOV-11,Michael,,en,65.92.51.200,hlsmall@sympatico.ca,14156010,000000121595135,5,4,,4
295083,01-DEC-11,30-NOV-11,Chuck,,en,76.71.52.163,douglas.reeves@sympatico.ca,14154380,000000121595226,5,5,,5
295084,01-DEC-11,30-NOV-11,Claudia,,en,174.95.23.167,bdruther@sympatico.ca,14152262,000000121589814,5,5,,5
295085,01-DEC-11,29-NOV-11,Karla,,en,76.67.110.20,jean_swift@bell.net,14143143,000000121575955,5,4,Everything ws handled well and very professionally,5
295086,02-DEC-11,01-DEC-11,Allan,,en,70.50.199.16,holmgc2@sympatico.ca,14169040,000000121628087,5,5,quicker response time - too long on hold listening to the same recording over and over,5
295087,03-DEC-11,02-DEC-11,Cecile,,en,174.92.77.24,gbmiller@sympatico.ca,14181276,000000121641821,1,1,"You could have resolved my problem. My IT dept states that the speedstream 5200 modem CAN be reconfigured by Bell to bridge mode (my IT dept has done this before and know it works) and advised me to ask for level 2 support to do this. The first support tech I contacted (Akeel?) denied knowlege of level 2 support, eventually did admit that it existed, but refused to put me through. I tried again. The second rep  put me through to Miriam, who said she was a level 2 tech. We then entered a very frustrating conversation where she did eventually admit that the modem could be reconfigured, but that Bell would not do it. Bell's solution is for me to convert my home system to a business account and then they will be able to resolve my problem. This of course means a higher cost and the inconvenience of changing my whole system instead of simply changing the mode on my modem which is a ten-second job. I have no intention of being manipulated into the extra cost of a business line just so that I can contact my business from home, and am actively looking for another carrier after being with Bell since the beginning of the internet. If you change your mind and and agree to flip the switch on my modem, contact me at gbmiller@sympatico.ca while the account is still active.",2
295088,03-DEC-11,02-DEC-11,Ayesha,,en,74.15.227.77,lofar@sympatico.ca,14184028,000000121644630,5,5,keep up the good work,5
295089,03-DEC-11,02-DEC-11,Vladimir,,en,184.147.120.174,tonyhaynes@sympatico.ca,14188674,000000121652785,5,4,,5
295090,03-DEC-11,02-DEC-11,Seshadri,,en,174.91.114.212,paul.andaloro@sympatico.ca,14186076,000000121644901,5,5,Not point the finger at Apple. he problem was in the key to sign in nothing to do with Apple. However Seshabri was very patient through my frustration and finally solved the problem. I commend him.,4
295091,03-DEC-11,02-DEC-11,Dheeraj,,en,69.157.50.247,maureeneross@sympatico.ca,14184768,000000121632887,4,4,Improve your wait times for your paying customers ,3
295092,03-DEC-11,02-DEC-11,Diaraye,,en,74.198.164.180,elre@sympatico.ca,14180636,000000121635761,4,4,None,4
295093,03-DEC-11,02-DEC-11,Fairin,,en,174.93.122.103,azuk@sympatico.ca,14178230,000000121635745,5,2,"stop nickel and diming us to death on your internet service. If you are going to raise prices don't put it in the billing months before it occurs in small print in a corner of the bill.
No need to raise prices with no dam go reason but profit.",2
295094,03-DEC-11,24-NOV-11,Bry,,en,76.69.29.187,bert.woloschuk@sympatico.ca,14085302,000000121454090,3,4,,4
295095,03-DEC-11,02-DEC-11,Brett,,en,174.92.61.106,jojoparent@bell.net,14182928,000000121634900,4,4,"I feel the staff was very kind ,understading, and solved my problem but the problem is that if I do not keep close watch on my account I will pay more I can not trust that Bell has my best interest in mind. Regulary I call to see what is new, is there a good dea,l more than once I was able to reduce my cost or have better service. If I did not call I would never have known. Better communication with customer.Thank you for the opportunity.",5
295096,03-DEC-11,02-DEC-11,Temsu,,en,70.54.47.56,seldomseen@bell.net,14187612,000000121645346,5,5,"The lady that answered my call (Temsu)
was so very helpful & had so much patiance with me. She spent a lot of time helping me. She removed a conficking program. I trully can't be more pleased with her. I could understand her English, which helped me so much. Now my Laptop runs faster.
Thank you again Temsu....a job well done!!",5
295097,03-DEC-11,02-DEC-11,Haricharan,,en,70.27.156.111,riverbanks@sympatico.ca,14186910,000000121647279,5,5,,5
295098,03-DEC-11,02-DEC-11,Jay,,en,65.95.94.107,catherine.jeffery067@sympatico.ca,14179052,000000121642554,3,2,It sounded like the person who was helping me was on a speaker phone.  I found it very difficult to hear him fully and had to keep asking him to repeat what he had said.,3
295099,03-DEC-11,15-OCT-11,Elizabeth,,en,184.146.103.105,williamsa99@sympatico.ca,13639198,000000120566532,1,3,"I am being chagred $66.00 per month for internet service, Fibre16, 16mps. I regularly do not receive 16mps. I should be receiving a reduction in my cost/bill for every day that I do not receive 16mps. I am paying for a service that I am not receiving and will consequently get rid of bell internet when I find a more reliable and honest provider.",1
295100,02-DEC-11,01-DEC-11,Mir,,en,64.231.7.147,neartou@sympatico.ca,14173098,000000121620313,5,5,"Mir, the Tech person could have a little more ""personality.""  He seemed pretty much all business, like meeting his ""quota."" ",5
295101,02-DEC-11,01-DEC-11,Hugo,,en,206.47.78.150,rick.poppe@sympatico.ca,14174474,000000121606768,5,4,"limit the time spent on hold, multiple represenatives repeating the same process, my problem required a service call",4
295102,02-DEC-11,30-NOV-11,Celina,,en,64.231.138.163,beayres@sympatico.ca,14152280,000000121599308,5,4,"done it sooner, original call didn't identify problem properly",4
295572,02-DEC-11,25-NOV-11,Nischal,,en,174.88.65.16,glenda.b@sympatico.ca,14100368,000000121484443,5,4,"Nischal was very professional and very nice to deal with however, his accent made him quite difficult to understand.",4
295573,02-DEC-11,01-DEC-11,Dheeraj,,en,174.91.254.59,joehenriques@sympatico.ca,14170168,000000121615284,5,5,,5
295574,02-DEC-11,01-DEC-11,Ericka,,en,76.69.69.221,vintran@bell.net,14176642,000000121612471,1,1,"My internet problem still no been fix! Bell sent the technician which very lack of experience to fix the internet problem, Bell should hire someone know what they are doing!",1
295575,02-DEC-11,01-DEC-11,Luis,,en,70.26.157.160,iain_mary@sympatico.ca,14169156,000000121605736,5,5,explain the contract better to the custumer before they agree to it.,4
295576,02-DEC-11,26-NOV-11,Sarah,,en,76.64.254.120,wtkachyk@sympatico.ca,14116764,000000121510078,4,4,"Build a technically reliable modem-wireless. My old Bell modem was installed in July, 2009. At that time , the technical person with whom I was talking with said that it had certain technical flaws and would last about 2-3 years. He was right. I installed the new Bell modem on Dec  2,2011....about 2.5 years after the Bell Modem installed in 2009. How long  this one last is anyones guess. This is why I do not receive any bills by internet.I receive a paper bill by Canada Post (reliable up to now) because if my internet is down due to a  faulty, unreliable Bell modem, then my payment via internet is delayed resulting in interest charges which which annoy me and others which experience the same technical problems. Of course, Bell will be more than happy charging me interest on late bill payments.
Certainly you can engineer and build a reliable modem and eliminate these nuisance problems.",4
295577,02-DEC-11,01-DEC-11,Ajay,,en,70.49.82.247,rpivon@sympatico.ca,14174763,000000121622772,5,5,Taking preventive measures so that this would not happen in the first place.,4
295578,02-DEC-11,01-DEC-11,Dheeraj,,en,70.26.37.106,kateri2007@sympatico.ca,14170660,000000121616693,5,5,,5
295579,02-DEC-11,01-DEC-11,Moncef,,fr,70.26.197.27,amagny@bell.net,14164689,000000121624106,5,5,tout est bien ainsi.,5
295580,02-DEC-11,30-NOV-11,Matthew,,en,70.54.61.116,tony.jackson@sympatico.ca,14163164,000000121581829,4,4,,4
295581,03-DEC-11,02-DEC-11,Skander,,fr,74.14.187.24,flavia.alain@sympatico.ca,14180936,000000121642443,5,5,,5
295582,03-DEC-11,02-DEC-11,Rod,,en,69.157.40.77,kellylewis@sympatico.ca,14183336,000000121631207,5,5,"Nothing. You have improved since my last call, Rod spoke english very well.",3
295583,03-DEC-11,26-NOV-11,Julio,,en,69.158.67.78,dave.darch@sympatico.ca,14110070,000000121506931,5,5,,5
295584,03-DEC-11,28-NOV-11,Innocent,,en,70.49.83.56,g.marsh@sympatico.ca,14128298,000000121537431,4,,,
295585,03-DEC-11,02-DEC-11,Ibrahim,,fr,174.92.200.229,yvondenis@sympatico.ca,14189352,000000121652552,5,5,,4
295586,03-DEC-11,02-DEC-11,Salvador,,en,174.95.182.137,brhmpl@sympatico.ca,14178746,000000121631153,5,5,"Service was great. No complaints, thanks.",5
295587,03-DEC-11,02-DEC-11,Troy,,fr,184.145.177.137,lupiendenis@sympatico.ca,14184190,000000121644239,5,5,,5
295588,03-DEC-11,02-DEC-11,Asma,,fr,70.53.156.98,vscheffel@sympatico.ca,14189018,000000121630657,5,5,La technicienne m'a très bien servie et je ne pourrai rien ajouter.,5
295589,03-DEC-11,28-NOV-11,Nikitha,,en,70.48.116.76,cjacob_01@sympatico.ca,14126276,000000121526374,5,5,"not one thing, I thank you",5
295590,03-DEC-11,02-DEC-11,Mokhtar,,fr,65.94.12.68,dlorrain@sympatico.ca,14180198,000000121651274,5,5,,5
295591,03-DEC-11,02-DEC-11,Amel,,fr,67.71.71.123,lucltourneau_4@sympatico.ca,14184176,000000121631215,4,5,,5
295592,03-DEC-11,30-NOV-11,Jason,,en,174.89.138.171,klmayer@bell.net,14157712,000000121587822,5,4,,5
295593,03-DEC-11,02-DEC-11,William,,en,174.91.183.179,richard.sinclair@sympatico.ca,14186858,000000121637401,5,5,"Nothing: Your tech was fast, efficient and solved the problem immediately. I cannot fault it.",5
295594,03-DEC-11,02-DEC-11,Shakeel,,en,184.147.180.68,beverlyo@sympatico.ca,14178468,000000121638998,4,4,,4
295595,03-DEC-11,02-DEC-11,Julie,,en,184.146.145.174,agrau@sympatico.ca,14177660,000000121643393,5,5,,4
295596,03-DEC-11,01-DEC-11,Ashwini,,en,76.71.149.49,subhani@bell.net,14175726,000000121609244,5,5,,4
295597,03-DEC-11,03-DEC-11,Suresh,,en,70.24.111.14,wapaul@sympatico.ca,14189058,000000121654280,1,1,My email still does not seem to be working.,1
295598,03-DEC-11,02-DEC-11,Marvin,,en,70.26.47.202,paul.piccolo@sympatico.ca,14186086,000000121651971,1,1,hire reps with people skills,1
295599,03-DEC-11,02-DEC-11,Bettaib,,fr,69.156.141.201,ginetpel@bell.net,14181450,000000121641861,4,4,,4
295600,03-DEC-11,02-DEC-11,Amel,,fr,76.64.89.216,boubou.trip@sympatico.ca,14178638,000000121636939,3,4,"Les personnes au bout du fil devrait être plus à l'écoute des besoins du client et démontrer plus de patience.

De plus, le temps d'attente avant d'avoir accès à un conseiller est très long et cela devient très éritant. En ce sens je ne recommendrais probablement pas Bell (question no. 4).",2
295601,03-DEC-11,29-NOV-11,Mary ruksana,,en,174.92.93.174,clev@bell.net,14139596,000000121559287,1,1,Solve my internet connection problem.,2
295602,03-DEC-11,02-DEC-11,Hema,,en,174.91.48.59,paul.katie@sympatico.ca,14186084,000000121648314,1,1,"The agent listened to my situation and told me that she would call back in 10-15 minutes once she had a chance to check my line/modem remotely.

24 hours later, she has still not called back.",1
295603,03-DEC-11,02-DEC-11,Gayathri,,en,174.89.170.99,judyfrances@bell.net,14183094,000000121639521,5,4,,5
295604,03-DEC-11,02-DEC-11,Samiha,,fr,174.88.176.159,d___thibault@sympatico.ca,14179720,000000121646596,4,4,elle ne répondait qu'a des questions internet. je voulais avoir des info sur les augmentations de téléohonie et tv.,5
295605,03-DEC-11,20-OCT-11,Sarah,,en,70.24.3.118,fxhardy@sympatico.ca,13698575,000000120683679,2,2,"My problem was that my internet connection keeps getting dropped. While the problem seemed to be solved during the call, the problem still persist. Today for an example, i had to reboot my modem three times. I am a long time client of bell but now at a point of looking elsewhere for a provider. One other thing, the connection seems to be very slow more often than not",2
295606,03-DEC-11,30-NOV-11,Antony,,en,64.229.12.175,alan.bradley@sympatico.ca,14151460,000000121586149,4,4,Nothing,4
295607,03-DEC-11,02-DEC-11,Denis,,en,64.231.227.228,bmckinnon@sympatico.ca,14178584,000000121632614,5,5,Improved testing procedures to ensure minimal impact on users prior to implementing the system changes.,4
295608,03-DEC-11,02-DEC-11,Marco,,en,74.14.95.171,dstickman@sympatico.ca,14180392,000000121653329,5,5,,5
295609,03-DEC-11,01-DEC-11,Taha,,fr,70.30.160.104,ebisson@sympatico.ca,14167584,000000121609455,5,5,,5
295610,03-DEC-11,02-DEC-11,Aroua,,fr,67.68.100.195,claire2lunes@bell.net,14179404,000000121638802,5,4,rien,
295611,01-DEC-11,29-NOV-11,Estephania,,en,184.148.133.53,boss.t@sympatico.ca,14138812,000000121559640,3,3,,3
295612,01-DEC-11,30-NOV-11,Mouna,,fr,184.144.179.95,jaka14@sympatico.ca,14156364,000000121593516,5,5,,5
295613,04-DEC-11,03-DEC-11,Jessica,,en,76.64.195.62,pandbgoulet@sympatico.ca,14195994,000000121664995,5,5,,5
296086,02-DEC-11,01-DEC-11,Oscar Ernesto,,en,206.47.78.150,rick.poppe@sympatico.ca,14174476,000000121605278,3,3,"minimze  time on hold, oscar made an good effort to address my problem, again service call require to address a bell wiring error",4
296087,03-DEC-11,03-DEC-11,Jaime,,en,15.219.153.73,immaldor@bell.net,14182124,000000121654154,4,3,"You already have professional trained support personel, just focus on customer issue resolution. Overall the service is reliably great,can understand some hick ups, it's the technology. Just ensure that you give the customer the internetspeed he's paying for and according to your agreemnt. Capping the speed, that's cheating and breach of contract.",4
296088,03-DEC-11,02-DEC-11,Rufus,,en,174.89.54.228,iangoodman@sympatico.ca,14182076,000000121634965,5,5,,4
296089,03-DEC-11,02-DEC-11,David,,en,74.15.85.113,jbrown006@sympatico.ca,14182438,000000121640691,5,5,,4
296090,03-DEC-11,02-DEC-11,Jewelle,,en,76.69.68.156,john.manikas@sympatico.ca,14182862,000000121646746,1,4,"I was transferred to four agents to resolve a billing error Bell made
Deplorable",1
296091,03-DEC-11,02-DEC-11,Abdul,,en,69.156.93.186,japetch@sympatico.ca,14182390,000000121649407,5,5,,4
296092,03-DEC-11,02-DEC-11,Noureddine,,fr,67.71.25.229,nicoleboucher237@sympatico.ca,14185667,000000121630664,5,5,Le monsieur en question était très compétent mais facilement irritable si on ne comprenait pas aussi vite qu 'il le voulait ! Peut-être S'était-il frappé le pied sur son lit en se levant?,3
296093,03-DEC-11,02-DEC-11,Marc,,en,184.147.229.53,walterreszyt@sympatico.ca,14189048,000000121631302,2,2,"a)speech training(speak slower and clear pronounciation)
b)product knowledge(3 days to determine my modem was defective)
c) feed back on progression of trouble shooting to customer at least every 2 hrs from serviceman if service is beeing done at location other than home  
",3
296094,03-DEC-11,02-DEC-11,Skander,,fr,174.89.232.184,n_lelievre@sympatico.ca,14185574,000000121653539,4,4,"À partir du moment où nous logeons notre appel à Bell, les étapes à franchir avant de pouvoir parler à un représentant sont beaucoup trop longues. Le représentant a été efficace et courtois. ",4
296095,03-DEC-11,02-DEC-11,Chuck,,en,65.94.76.75,jbarter@sympatico.ca,14182424,000000121653632,3,3,I should have asked for an Engish speaking technician.,3
296096,03-DEC-11,02-DEC-11,Christopher,,en,74.15.33.20,tboo@sympatico.ca,14188400,000000121650579,5,5,,5
296097,03-DEC-11,02-DEC-11,Juan,,en,69.158.137.171,chasweir@sympatico.ca,14179238,000000121643244,5,5,,4
296098,03-DEC-11,02-DEC-11,Nayeem,,en,70.50.220.202,benjamin.mclean@sympatico.ca,14178424,000000121633398,4,4,"I have no complaints or suggestions for the representative himself, he did a fine job. Unfortunately, the conclusion that Fibe is not currently available to me although my address is in the heart of Toronto was disappointing -and will lead me to switch to Rogers Hi-speed -is no reflection on Nayeem, the representative.",3
296099,03-DEC-11,02-DEC-11,Aswathy,,en,65.95.138.209,elderb@bell.net,14180578,000000121644401,4,4,,4
296100,03-DEC-11,02-DEC-11,Padala,,en,70.31.52.46,constance.patrick@sympatico.ca,14179544,000000121637800,4,2,,3
296101,03-DEC-11,02-DEC-11,Roy,,en,64.231.53.25,kshi_09@sympatico.ca,14183562,000000121629772,4,4,,5
296102,03-DEC-11,02-DEC-11,Rodrigues,,en,70.30.85.30,stewart_fs@sympatico.ca,14188138,000000121653345,2,1,Stop forcing changes on people allow them to choose for themselves.  Even  Microsoft Operating systems allow you to choose new or traditional  format. Your new screen is trying to force people to  buy new monitors to see  all the site on wide screen.,1
296103,03-DEC-11,02-DEC-11,Walid,,fr,67.68.124.71,coude185@sympatico.ca,14179568,000000121641459,5,5,Tout est parfait,5
296104,03-DEC-11,02-DEC-11,Will,,en,174.88.219.104,alst2010@sympatico.ca,14177868,000000121651848,3,1,,1
296105,03-DEC-11,02-DEC-11,Gopinath,,en,174.88.219.104,alst2010@sympatico.ca,14177870,000000121629405,3,1,,1
296106,03-DEC-11,01-DEC-11,Silverious,,en,24.150.154.219,michael.hadskis@sympatico.ca,14172528,000000121623427,5,5,N/A,5
296107,03-DEC-11,02-DEC-11,Abbey,,en,69.157.117.68,eliok67@bell.net,14180608,000000121638089,5,5,,5
296108,03-DEC-11,26-NOV-11,Sarra,,fr,70.55.121.9,france.yvon@sympatico.ca,14110818,000000121499920,4,5,,4
296109,03-DEC-11,02-DEC-11,Gayathri,,en,174.91.249.106,rbranker_86@sympatico.ca,14186706,000000121637123,5,5,"Everything was excellent. The attendant was extremely courteous, patient, and understanding.",5
296110,03-DEC-11,02-DEC-11,Ayoub,,fr,74.15.156.25,rosa_f@sympatico.ca,14187156,000000121653765,3,1,Je n'aime pas la nouvelle apparence de la page d'accueil de sympatico.,2
296111,03-DEC-11,30-NOV-11,Asma,,fr,70.55.121.9,france.yvon@sympatico.ca,14155042,000000121591534,5,5,,5
296112,03-DEC-11,02-DEC-11,Abdulkarim,,en,69.156.2.24,rlavoie010@sympatico.ca,14186928,000000121634389,5,4,,5
296113,03-DEC-11,02-DEC-11,Pavan,,en,184.147.180.68,beverlyo@sympatico.ca,14178470,000000121634947,4,4,,4
296114,03-DEC-11,01-DEC-11,Mary-Jane,,en,69.158.24.142,mary.stockdale-vernon@sympatico.ca,14172184,000000121607094,1,1,train the reps properly.it was a simple email re-setting issue and they didn't grasp it at all. They wanted to get into my computer and that was not necessary or the appropriate way to fix it. While it is a Mac the issue was related to sympatico settings,2
296115,03-DEC-11,01-DEC-11,Mariem,,fr,70.29.224.172,myj3@bell.net,14173060,000000121605740,5,5,,5
296116,03-DEC-11,28-NOV-11,Maxime,,en,184.145.21.58,sun.f@sympatico.ca,14135754,000000121529494,4,4,"I am Bell royal customer,I always feel bad,feel like a second class  customer.The new customer always get lots of discount,and the old customer like me get nothing but pay more for the service. I hope you can take care of old costomer too.",5
296117,03-DEC-11,02-DEC-11,Asra,,en,64.231.227.91,kdd1@bell.net,14183312,000000121639892,5,5,,5
296118,03-DEC-11,02-DEC-11,Eric,,en,67.68.34.245,danwcollins@sympatico.ca,14179798,000000121638214,4,4,,4
296119,03-DEC-11,02-DEC-11,Tathiana,,en,174.91.74.2,billwalk@sympatico.ca,14178536,000000121647670,5,5,Make the phone volume louder on your end.  Hard to hear every word.,5
296120,03-DEC-11,02-DEC-11,Kevin,,en,64.229.138.177,svinnick@sympatico.ca,14188270,000000121646614,4,4,,5
296121,03-DEC-11,02-DEC-11,Linda,,en,76.67.18.29,debutrap@sympatico.ca,14179958,000000121653524,,1,,4
296122,03-DEC-11,02-DEC-11,Ruth,,en,184.151.63.151,care-lyn@sympatico.ca,14178968,000000121629494,3,1,"fixed the problem.
given me a better time line.",3
296123,03-DEC-11,03-DEC-11,Kanchumarthi,,en,184.151.63.151,care-lyn@sympatico.ca,14178970,000000121654250,1,1,"Still have no information in relation to my internet problem.

at this point considering cancelling all bell services.",1
296124,03-DEC-11,02-DEC-11,Youssef,,fr,64.228.87.59,lyettehoule@sympatico.ca,14184206,000000121631625,3,3,nil,3
296125,03-DEC-11,02-DEC-11,Sujay,,en,65.95.227.131,karlh@sympatico.ca,14183260,000000121635028,5,5,I had a hard time understanding him with his accent.That's it.,5
296126,03-DEC-11,02-DEC-11,Serge,,fr,69.156.203.153,dcbg@sympatico.ca,14179898,000000121636300,4,5,"Il pourrait vouvoyer lorsqu'il parle français, car c'est plus poli.",4
296656,04-DEC-11,03-DEC-11,Vijay,,en,70.31.96.192,j.m.martin@sympatico.ca,14193128,000000121667944,5,5,Your tech could have phoned me to give me the results of your testing - I had to call Bell,4
296657,04-DEC-11,03-DEC-11,Eddy,,en,70.27.27.170,deoji1@sympatico.ca,14191578,000000121662910,1,2,"Customer service from a Canadian.
Your system does not recognize this email says it is suspicious.",2
296658,05-DEC-11,04-DEC-11,Gloria,,en,76.65.45.2,orchid2008@sympatico.ca,14203554,000000121675480,4,4,Enunciate clearly.,4
296659,05-DEC-11,04-DEC-11,Simon,,en,207.164.79.20,tayyibtradingcompany@bell.net,14204842,000000121680293,4,4,,3
296660,05-DEC-11,04-DEC-11,Bismiya,,en,184.148.251.115,marycooper@sympatico.ca,14202934,000000121671054,5,5,I can't think of anything.  I really  appreciate that Bismiya went above & beyond to help me.  She even created a cheat sheet icon on my desktop to guide me should ever I experience this problem in the future...brilliant!!,5
296661,05-DEC-11,04-DEC-11,David,,en,70.24.7.161,sigi@bell.net,14204476,000000121678491,5,4,,5
296662,05-DEC-11,04-DEC-11,Jessica,,en,199.7.156.34,sharvil_desai@bell.net,14204442,000000121680698,4,4,,4
296663,05-DEC-11,04-DEC-11,Kevan,,en,74.15.101.221,jdocherty@sympatico.ca,14201614,000000121677881,5,5,nothing,5
296664,05-DEC-11,03-DEC-11,Diddharth,,en,216.218.29.170,marcbelanger9@sympatico.ca,14194824,000000121668580,2,2,Have the modem parts I needed available through the Bell store.  I have to wait for the parts to be delivered.  Very bad way of operating.,2
296665,05-DEC-11,04-DEC-11,Milo,,en,184.147.124.20,cjvanderven@sympatico.ca,14199832,000000121671740,5,5,I like the direct approach with a life person on the phone.,4
296666,05-DEC-11,04-DEC-11,Jose,,en,184.147.124.20,cjvanderven@sympatico.ca,14199834,000000121671936,5,5,Jose was very helpful and stayed on line until all steps were done and my internet was up and running again. ,4
296667,05-DEC-11,04-DEC-11,Mohammed,,en,76.69.140.72,mattogre@sympatico.ca,14202968,000000121680286,5,4,perhaps called sooner,5
296668,05-DEC-11,04-DEC-11,Rod,,en,76.68.49.238,monika.kowalczyk@sympatico.ca,14203308,000000121675182,5,5,,5
296669,05-DEC-11,04-DEC-11,Mohd,,en,70.29.61.2,s.kane@bell.net,14204284,000000121671226,4,4,,4
296670,05-DEC-11,04-DEC-11,Mike,,en,76.64.23.5,avonsmit@sympatico.ca,14199148,000000121673735,4,4,"I needed help with the bell router to the xbox connection.  I have found other reps with this knowledge in the past.  This must be a fairly common question, so perhaps you should add something to the script for how to escalate on a Sunday.  The Xbox support was open and available and helped, and the second person knew how to get hold of them.  ",4
296671,05-DEC-11,02-DEC-11,Patrick,,en,70.48.218.75,mark.somerfield060@sympatico.ca,14184632,000000121642303,4,4,"left on hold too long,to many different people to talk to.",3
296672,05-DEC-11,04-DEC-11,Zoubeir,,fr,70.29.165.49,gaby.pare@sympatico.ca,14200850,000000121679869,5,5,,4
296673,05-DEC-11,04-DEC-11,Gayathri,,en,70.30.133.181,slfrank@sympatico.ca,14204528,000000121675595,5,5,,5
296674,05-DEC-11,04-DEC-11,Carlos,,en,76.64.150.4,cshawyer@sympatico.ca,14199986,000000121675639,5,5,"Make the customer understand that the representative would not be taking over the computer in the future... Secretly. It is kind of creepy, yet very effective.",4
296675,05-DEC-11,04-DEC-11,Padmanaban,,en,64.229.87.33,zmarko@bell.net,14205410,000000121672130,5,5,,5
296676,05-DEC-11,04-DEC-11,Emmanuel,,en,70.54.141.219,michael.henville@sympatico.ca,14203104,000000121678167,5,5,Everything was perfect.,5
296677,05-DEC-11,04-DEC-11,Majdi,,fr,70.55.98.61,n.witzig@sympatico.ca,14203428,000000121679628,5,5,pour le moment je suis satisfait,5
296678,05-DEC-11,04-DEC-11,Majdi,,en,76.64.251.73,jccoteass@bell.net,14201594,000000121678828,5,5,,5
296679,05-DEC-11,04-DEC-11,Dilip,,en,70.27.2.93,ed-wilson@sympatico.ca,14200530,000000121678483,4,2,"the tech person Did his best and was somewhat helpfull with the un in stall of Bells virous checker, 

my problem was caused by Bells Security/ Virus checker! it has caused serious  problems and failure of my computer which will cost me  $$$ greatly to repair.
I will warn everyone i know to stay away from the Bel Virus & Security products.",2
296680,05-DEC-11,03-DEC-11,Alfredo,,en,174.92.65.175,ammarlowe@sympatico.ca,14189980,000000121665290,5,4,,5
296681,05-DEC-11,12-JAN-11,Alex,,en,70.54.3.3,hall-sporthorses@bell.net,10643699,000000114327845,5,5,could not be better,5
296682,05-DEC-11,04-DEC-11,Neila,,fr,70.55.98.118,yboisclair@bell.net,14205334,000000121672086,3,4,,4
296683,05-DEC-11,04-DEC-11,Kevin,,en,66.203.160.233,wardle2009@bell.net,14205206,000000121671200,1,1,I was given a sales pitch when all I wanted was some information and I wanted my inquiry to be investigated,1
296684,05-DEC-11,04-DEC-11,Celina,,en,174.95.46.9,thems_4@sympatico.ca,14204918,000000121674985,5,5,Made the installation process (including password) easir,5
296685,05-DEC-11,04-DEC-11,Serina,,en,174.95.62.218,sgaspard@bell.net,14204418,000000121681253,2,4,"Difficulty understanding the
person speaking. Please hire people who can speak English properly.
Just felt hanging up and calling back.",4
296686,05-DEC-11,03-DEC-11,Priyanka,,en,174.91.172.202,mohitsu@bell.net,14195504,000000121656364,5,5,"Your representative was polite, curteous, and extremely helpful.  She fixed my problem in a very quick and helpful manner.  THankyou!",5
296687,01-DEC-11,30-NOV-11,Ricardo,,en,70.28.24.109,d.leveque@sympatico.ca,14153666,000000121600508,2,1,,2
296688,05-DEC-11,04-DEC-11,Mel,,en,174.94.52.79,pamelacromwell@sympatico.ca,14203618,000000121678794,4,4,"the installer for the wireless should of knock,ring or call the house instead of saying that he was at the house when in fact he wasn't so that put a delay in receiving wireless",5
296689,05-DEC-11,03-DEC-11,Moses,,en,70.31.39.241,linda_roberts@sympatico.ca,14194440,000000121662377,4,3,,4
296690,05-DEC-11,04-DEC-11,Josue,,en,70.50.81.231,ottk@sympatico.ca,14203584,000000121675941,4,4,,4
296691,05-DEC-11,04-DEC-11,Med Wassim,,fr,184.145.173.176,janouck@bell.net,14201548,000000121681038,1,1,"J'ai été très déçu, dommage je ne connais pas le nom de la personne qui s'est occupée de moi, c'est un homme avec un accent mais je voyais qu'il voulait faire le plus vite possible, il m'a dit d'annuler tous mes courriels et il a même raccroché avant même de me demander si j'étais satisfaite et en général les personnes me disent qu'il se déconnecte de mon ordi mais lui a fermé la ligne avant même de se déconnecté...j'ai senti qu'il voulait se débarrassé de mon appel au plus vite...",2
296692,05-DEC-11,02-DEC-11,Hema,,en,184.151.115.58,dianmar@bell.net,14180120,000000121630134,5,5,,5
296693,05-DEC-11,02-DEC-11,William,,en,184.151.115.58,dianmar@bell.net,14180122,000000121653221,5,5,,5
296694,05-DEC-11,25-NOV-11,Mounira,,fr,76.65.82.40,margo.lavalle@sympatico.ca,14103440,000000121489485,3,,,3
296695,05-DEC-11,04-DEC-11,Mahdi,,fr,184.148.245.36,claude.hardy@sympatico.ca,14199856,000000121673555,5,5,,5
296696,05-DEC-11,02-DEC-11,Gabriel,,en,174.91.76.123,slaae@sympatico.ca,14187870,000000121640384,5,5,,5
296697,05-DEC-11,04-DEC-11,Walid,,fr,76.69.207.209,amd1961@bell.net,14198960,000000121679833,4,4,,3
295103,02-DEC-11,30-NOV-11,Basho,,en,67.70.153.158,m4kuncics@sympatico.ca,14158588,000000121598046,4,4,,4
295104,02-DEC-11,01-DEC-11,Moemen Belleh,,fr,76.65.173.65,gagnonse@sympatico.ca,14168238,000000121624924,5,5,,5
295105,02-DEC-11,30-NOV-11,Will,,en,184.145.89.150,peter.hidas@bell.net,14160674,000000121599111,4,4,Response time,5
295106,02-DEC-11,01-DEC-11,Mir,,en,70.24.93.66,randjoches@sympatico.ca,14174180,000000121606667,5,5,"Increase sound level of your representative's transmission.It is bearly audible.
",5
295107,02-DEC-11,24-NOV-11,Irfan,,en,74.14.73.128,rej_lou.lavergne@sympatico.ca,14093378,000000121449558,5,5,Nothing,5
295108,02-DEC-11,01-DEC-11,Milo,,en,76.65.185.96,lindamarkdevlin@sympatico.ca,14171358,000000121618618,3,,"I called to report a fraudelent phone call or telephone scam I received about my computer. The caller indicated that I had a major problem with my computer that could be resolved by me going online and allowing the female caller to fix the problem.

She even claimed to have some kind of ID number regarding  my computer.I did not trust such a call.

When I reported the call to the Bell representative, he told me that I was correct in my assumption that the call was fraudulent. I explained that the phone call was the last one I received so that Bell probably could track it quite easily. 

I did not get the impression that there would be any follow-up in this matter, even though I called Bell within seconds of hanging up on scammer.

I felt unsettled about this because other people might not question such a call and could have major damage done to their computers.

Linda Devlin",
295109,02-DEC-11,01-DEC-11,Karim,,fr,67.68.222.170,celiner1@bell.net,14166074,000000121612101,4,4,,5
295110,02-DEC-11,01-DEC-11,Rod,,en,174.95.155.212,johnpereira@bell.net,14170254,000000121627704,5,5,"everything that is man made as flos thats why we need your help.
",5
295111,02-DEC-11,01-DEC-11,Tony,,en,70.48.70.15,fayemont@bell.net,14167936,000000121621789,5,5,"This experience resolved the problem caused by the bad experience with Azra at 1:30 on December 1, 2011. if she had known what she was doing I would not have had to call Tony.",4
295112,02-DEC-11,07-NOV-11,Manel,,fr,76.64.109.114,malarie2006@sympatico.ca,13899416,000000121069964,5,4,rien,4
295113,02-DEC-11,01-DEC-11,Mohamed Nidhal,,fr,70.30.242.165,leclair.chagnon@sympatico.ca,14171228,000000121619849,5,4,,5
295114,02-DEC-11,01-DEC-11,Yves,,en,69.158.182.112,ulachnit@bell.net,14176448,000000121618832,4,4,deal with the same person when you have to phone back,4
295115,02-DEC-11,25-NOV-11,Robert,,en,184.145.73.209,wyncla@sympatico.ca,14107916,000000121494628,4,3,the problem hasn't disappeared completely yet and we are still experiencing it.  ,4
295116,02-DEC-11,30-NOV-11,Amine,,fr,67.68.221.145,deniscourcelles@bell.net,14154062,000000121597051,5,5,tout est bien,5
295117,02-DEC-11,30-NOV-11,Michael,,en,65.92.42.165,marvin.white@sympatico.ca,14159046,000000121596817,4,5,,4
295118,02-DEC-11,01-DEC-11,Will,,en,70.31.59.50,betmarsh@sympatico.ca,14165364,000000121608452,5,3,A lot has happened since I spoke with the rep on the 1st of December - what I thought was resolved turned out to be temporary so I had to call back again - I was without internet service for three days as it was intermittent at best. I was forced to turn to my neighbors computer to do my banking. I am not sure why the modem I had was not working properly but it would appear to have been the problem. I received a new modem to-day and my grandson installed it and so far everything seems to be working properly. As far as the people I spoke with I am completely satisfied they did their best for me.,3
295119,02-DEC-11,01-DEC-11,Kumar,,en,70.50.186.65,fhberkin@sympatico.ca,14167978,000000121623472,4,1,,3
295120,03-DEC-11,01-DEC-11,Omar,,fr,70.52.30.85,designjgf@sympatico.ca,14167128,000000121618558,4,4,,5
295121,03-DEC-11,01-DEC-11,Diana,,en,76.70.86.124,b.mourgelas@sympatico.ca,14165120,000000121613649,5,5,,5
295122,03-DEC-11,02-DEC-11,Nikitha,,en,67.71.140.106,r___williamson_42@sympatico.ca,14186556,000000121641031,3,3,"KEEP THE JOBS HERE IN CANADA ,DON'T TEACH OFF A SCRIPT .",2
295123,03-DEC-11,02-DEC-11,Venkatesh,,en,65.93.205.38,jclaus029@sympatico.ca,14182452,000000121643905,5,5,none,5
295124,03-DEC-11,30-NOV-11,Radhika,,en,74.14.63.216,rtat@sympatico.ca,14161648,000000121585050,5,5,Had a little trouble understanding the girl (she definitely was not Canadian).  Had to get her to keep repeating words.  Make sure that the people you hire have not a heavy accent.,5
295125,03-DEC-11,01-DEC-11,Budala,,en,67.70.36.250,johnpipe@sympatico.ca,14170256,000000121625615,5,5,?,
295126,03-DEC-11,02-DEC-11,Gautham,,en,65.93.43.175,rssimpson@bell.net,14187248,000000121650907,5,5,,4
295127,03-DEC-11,20-NOV-11,Sukumar,,en,70.50.28.65,bgosine@sympatico.ca,14037064,000000121363196,2,1,"It was very difficult to communicate with the India, they try to be helpful.
Communication problems",2
295128,03-DEC-11,20-NOV-11,Asra,,en,70.50.28.65,bgosine@sympatico.ca,14037066,000000121368545,2,2,Communication poor,2
295129,04-DEC-11,03-DEC-11,Daniella,,en,70.26.149.32,marlenewaldron@bell.net,14194987,000000121661036,5,5,,5
295130,04-DEC-11,03-DEC-11,Brahim,,en,74.14.204.89,coteli@sympatico.ca,14191152,000000121667143,1,1,,1
295131,04-DEC-11,03-DEC-11,Naveen,,en,70.50.196.218,ascamurra@sympatico.ca,14190152,000000121654480,4,4,,5
295132,04-DEC-11,03-DEC-11,David,,en,184.146.4.55,lsebek@sympatico.ca,14194616,000000121661092,4,5,,4
295133,04-DEC-11,03-DEC-11,Roshan,,en,65.94.101.185,balathas@bell.net,14190236,000000121661804,2,2,,1
295134,04-DEC-11,02-DEC-11,Jay,,en,70.54.155.188,idlap@sympatico.ca,14182100,000000121629813,5,2,,5
295135,04-DEC-11,03-DEC-11,Leah,,en,69.158.36.164,howard.dejong@sympatico.ca,14192970,000000121657728,5,4,"It could have been completely prevented by propper service in the first place
-btw same response as last time, your people do great and the best they can, your programs and deals designed to screw your loyal customers is the problem yet the company chooses to not fix this,  this problem is what will drive customers away and is the reason you need a loyalty dept.  And to prove someone actually read this I would like a return phone call 519 485 0430 ",1
295136,04-DEC-11,02-DEC-11,Charles,,en,76.65.63.89,surendar@sympatico.ca,14188220,000000121640473,5,4,I felt satisfied,5
295137,01-DEC-11,29-NOV-11,Jeffery,,en,174.91.30.76,anneandmorgan@sympatico.ca,14137960,000000121565696,5,5,Nothing,5
295138,01-DEC-11,25-NOV-11,Melvin,,en,70.51.154.80,emmapolly@sympatico.ca,14099528,000000121478887,1,1,"I am very disapointed with Bell sympatico !You did not solve my problem with the downloadspeed being so slow.this is in spite of 3 Phonecalls over the psat weeks made to you.Fore the last year i was paying fore fast speed,but gat only slow speed.We were transfered to the billing department,and when my Computer Technicion explained the problem,the Agent hang up an him !",2
295139,01-DEC-11,26-NOV-11,Sebastien,,fr,70.30.191.124,martin.labbe5@sympatico.ca,14113500,000000121503207,4,4,,5
295140,01-DEC-11,30-NOV-11,Neha,,en,99.232.135.20,skelton@bell.net,14162300,000000121584336,5,4,,5
295614,04-DEC-11,03-DEC-11,Imen,,fr,70.30.172.137,mallaro@sympatico.ca,14194790,000000121662150,2,1,"La fille qui m'a répondu n'a pas fait trop d'effort.Je voulais de l'aide pour mon email sur ma nouvelle tablette et elle m'a dit..............""on ne s'occupe pas des tablettes juste des ordis"" ",3
295615,04-DEC-11,30-NOV-11,Sulochana,,en,65.92.44.188,galiaa@sympatico.ca,14155228,000000121581633,1,1,"i have the same problem 
slow internet conection and keeps
going on and off",2
295616,04-DEC-11,31-OCT-11,Jay,,en,174.140.108.125,jmothersele@bell.net,13824232,000000120919961,5,5,nothing,5
295617,04-DEC-11,03-DEC-11,Radhika,,en,50.101.52.210,paul.coombes@sympatico.ca,14196062,000000121656561,5,5,,5
295618,04-DEC-11,03-DEC-11,Med Amine,,fr,174.92.235.193,r.c.v.g@sympatico.ca,14196326,000000121668697,2,1,le gros probleme est mon branchement internet.des problemes kbps parfois aval 260 et parfois 360 amon environ a 400.tout a été vérifier un techno le 17 dec ((environ))est passé a la maison branchement changer. vérification dan les poteau etc.mes toujour pareil j'ai clavarder plusieur fois rien et j'ai parlé avec des techno avancé mais rien.parfois je télécharge une chanson de 3:00 min et tout rest figer apres 1 minute environ ceci fait asser lontemp que sa dure et en plus je paye pour essentiel plus et mon service est plus faible que le branchement de base.la semaine du 5 decembre j'apel et je fais débranché internet ceci n'est pa une menace j'ai toujour aimé le service mais cette fois ?? je mexcuse de vous dire la vérité mais c'est sa.je vous souhaite a toute l'équipe un bon noel et une belle anné aurevoir,2
295619,04-DEC-11,03-DEC-11,Porushotham,,en,174.91.1.16,DeSousa24@sympatico.ca,14189494,000000121666136,2,3,I was on the phone for over 3 1/2 hours with 3 different levels of technical support. Repeated the same steps with no results from the first 2 techs.  After 3 hours with the 2nd I was extremely frustrated.  I was put to level 3 & within 5 mins everything was working.  If a tech try's the same thing over & over without results maybe he should ask for help sooner instead of frustrating the customer.  I called tech support at 3:30ish & the problem was solved at 9:00pm.,2
295620,04-DEC-11,03-DEC-11,Noureddine,,fr,76.71.180.47,delislegrenier@sympatico.ca,14191510,000000121666467,5,5,"Rien
",5
295621,04-DEC-11,02-DEC-11,Ali,,en,65.93.50.69,mpossman@sympatico.ca,14185434,000000121640227,5,4,"Your customer service reps can mis inform clients. This was a weaste of my time and unfortunately"" Gerry"" had to clean up his mess and de should not be working for bell and eleviate my frustrations

""Kadje"" customer service rep at Fairview Kioske has a lack of knowledge and takes upon himself to give information that is inaccuarate.

Gerry was able to rectify the situation .
 ",4
295622,04-DEC-11,04-DEC-11,Allan,,en,184.145.102.86,mto@sympatico.ca,14195612,000000121670597,5,5,Nothing....very professional CSR. She took the tim to let me write down email account settings so I wouldn't have to call in the future to set up mail on my other computers. Very satisfied with her service.,5
295623,04-DEC-11,03-DEC-11,Marcos,,en,174.92.70.45,vera.karel98@sympatico.ca,14198164,000000121660422,5,5,"Bell as Company should have installed on theirs Wi-Fi Modems software working in harmony with latest Apple operating system Lion in time Lion OS was offered to Apple customers. Mr.Marcos done everything to our satisfaction to solve the problem, he was working for two hours with constant politeness, patience and most accommodating manner. He deserve the highest marks. We're sure  it would be pleasure for any Bell customer have him assisting in solving technical problems. Thank you.",5
295624,04-DEC-11,03-DEC-11,Nikitha,,en,76.64.57.194,svilim@sympatico.ca,14197682,000000121664005,4,4,SPEAK ENGLISH IN SUCH A WAY THAT ONE COULD UNDERSTAND IT BETTER.,5
295625,04-DEC-11,03-DEC-11,Melvin,,en,174.92.70.45,vera.karel98@sympatico.ca,14198166,000000121666160,1,1,Mr.Melvin put me on hold over 7 minutes with out checking or calling back after call was disconnected.,2
295626,04-DEC-11,03-DEC-11,Selassi,,fr,174.93.166.32,daniel.warthold@sympatico.ca,14191316,000000121659456,5,4,,4
295627,04-DEC-11,03-DEC-11,Sana,,en,174.92.101.80,cedarstonepolledherefords@sympatico.ca,14190868,000000121659512,5,5,less waiing time,5
295628,04-DEC-11,03-DEC-11,Tathiana,,en,76.68.142.100,dave.mcneil@sympatico.ca,14191382,000000121660195,4,5,Improve the quality of the line.  The volume was low and the service tech's voice was very hard to understand.,5
295629,04-DEC-11,03-DEC-11,Mohamed,,fr,70.51.33.90,clairette.beauregard@sympatico.ca,14191050,000000121668807,5,5,tOUT ÉTAIR EXTRA,5
295630,04-DEC-11,03-DEC-11,David,,en,184.151.63.223,slevasseur_1@sympatico.ca,14197346,000000121664188,1,1,Help resound problem,1
295631,04-DEC-11,02-DEC-11,Wassim,,fr,69.159.45.112,maurice.cyrenne@sympatico.ca,14184772,000000121633528,5,5,"Le tout s'est bien déroulé et à résolu les problèmes que nous avions avec la réception et plus particulièrement avec la vitesse, nous n'avions que 24,4 bites par secondes. Avec les changements apportés, nous sommes heureux des résultats. Merci beaucoup.MAURICE CYRENNE ET JACQUELINE CAYOUETTE",5
295632,04-DEC-11,03-DEC-11,Faqria,,en,70.50.81.18,dunnbob@sympatico.ca,14191826,000000121663553,1,1,left me un resolved and frustrated i still have the problem after several calls so how would you feel????????? I had trouble trying to understand the person i was talking to when i asked to talk to some in Canada i was told no one is avalable in canada i thought bell canada was a canadian company i was wrong,1
295633,04-DEC-11,03-DEC-11,Travis,,en,142.68.216.45,ostiles@sympatico.ca,14195940,000000121656250,5,5,,5
295634,04-DEC-11,03-DEC-11,Mohd,,en,142.68.216.45,ostiles@sympatico.ca,14195942,000000121656193,5,5,,5
295635,04-DEC-11,03-DEC-11,Nebgha,,fr,67.70.27.188,carl.gagnon@sympatico.ca,14190756,000000121658850,5,5,,5
295636,04-DEC-11,02-DEC-11,Justin,,en,70.51.175.165,linda-al.stephens@sympatico.ca,14183938,000000121637380,4,,"The accounting/billing information creates confusion.  The automated information is not the same as the paper or on line information. The 1-2 month delay for changes to show makes it difficult to keep track.  There is some inconsistency between customer representatives, so there is a training issue as well.",4
295637,04-DEC-11,03-DEC-11,Nizar,,fr,74.15.137.85,merlinolsen1@sympatico.ca,14195234,000000121666460,5,5,,5
295638,04-DEC-11,03-DEC-11,Hedi Sadek,,fr,76.64.249.18,julie500@sympatico.ca,14193860,000000121656432,1,1,lìntervenant était très sarcastique à mon égard et m`accusait presque de ne pas avouir reçu ma facture de bell mobilité je suis de plus en plus enclin à changer de serveur .,1
295639,04-DEC-11,03-DEC-11,Jamila,,fr,184.144.234.158,stefanroy@sympatico.ca,14197532,000000121660309,5,4,,4
295640,02-DEC-11,01-DEC-11,David,,en,76.67.120.206,bob.maryscime@sympatico.ca,14165556,000000121606590,5,4,,4
296127,03-DEC-11,30-NOV-11,Yosra,,fr,67.68.187.40,thematrixhasyou@sympatico.ca,14162988,000000121580317,3,4,Écouter le besoin réel du client au lieu d'essayer de vendre un produit moins adapté.,5
296128,03-DEC-11,02-DEC-11,Sayeeduddin,,en,64.231.53.240,rnpland@bell.net,14186970,000000121639009,5,5,,5
296129,03-DEC-11,01-DEC-11,Roy,,en,69.159.0.222,jlaban@sympatico.ca,14170048,000000121618408,5,5,"always ensure that your loyal customers are getting your best price for all services; hopefully your agents are scanning their history to ensure that is the case. This agent was excellent.",5
296130,03-DEC-11,02-DEC-11,Tathiana,,en,184.144.48.140,p.nutis@sympatico.ca,14185896,000000121646489,5,5,"Absolutely nothing, best experience yet. ",5
296131,03-DEC-11,02-DEC-11,Mel,,en,174.95.85.155,ralph.hubel037@sympatico.ca,14186616,000000121640287,5,4,,5
296132,03-DEC-11,02-DEC-11,Gautham,,en,66.176.112.127,harryoberman@sympatico.ca,14181760,000000121652088,3,2,"Have some one at your outsourcing site have more knowledge about the hotmail/sympatico service then myself. I had to instruct him.

",2
296133,03-DEC-11,02-DEC-11,Zaid,,en,24.36.208.179,allen.sackmann@sympatico.ca,14177844,000000121637958,5,5,,4
296134,03-DEC-11,02-DEC-11,Christopher,,en,174.91.35.82,leewarren64@bell.net,14183830,000000121636368,5,5,Nothing.  Great service.,5
296135,03-DEC-11,02-DEC-11,Radhika,,en,70.52.186.80,ghawken@sympatico.ca,14181406,000000121645180,5,5,,5
296136,03-DEC-11,02-DEC-11,Vincent,,en,174.94.42.235,vmyra@bell.net,14189000,000000121649608,4,4,,2
296137,03-DEC-11,02-DEC-11,Taoufik,,fr,70.52.100.50,jscollette@sympatico.ca,14183054,000000121648807,5,5,"tout ce que je déplore c'est que ce soit une personne de la Tunisie qui me réponde, il a été très correct il parlait très bien français mais un Canadien aurait pu faire ce même travail
voilà mon commentaire et je n'ai rien contre les immigrants.",4
296138,03-DEC-11,02-DEC-11,Michel,,en,207.219.69.246,mbuckberrough@sympatico.ca,14184842,000000121646581,5,5,The installer could have showed up for the appt which would have made the call unnecessary in the first place.  ,4
296139,03-DEC-11,02-DEC-11,Nikitha,,en,70.52.21.96,menda1@bell.net,14184958,000000121644742,4,5,,4
296140,03-DEC-11,02-DEC-11,Med nejib,,fr,70.29.156.8,lacarobin@sympatico.ca,14183646,000000121651300,5,5,"L diagnostic de connection et le type de solution fut onéreux à trouver, mais nous avons enfin le bonne piste!",5
296141,03-DEC-11,02-DEC-11,Mike,,en,184.145.107.177,dlaffradi@sympatico.ca,14180182,000000121648290,4,4,Wait time from customer service to Retention dept was excessive,4
296142,03-DEC-11,02-DEC-11,Will,,en,76.71.59.124,meliora@bell.net,14184922,000000121633908,4,4,,4
296143,03-DEC-11,29-NOV-11,Joseph,,en,64.231.94.181,c.woods@sympatico.ca,14139042,000000121573594,2,1,fix my internet so i don't have to chang to rogers.,1
296144,03-DEC-11,01-DEC-11,Heather,,en,71.101.232.73,janevic@sympatico.ca,14169576,000000121604378,1,,Returned my call and not disconnected me twice after having waited in queue on a long distance line.Problem would not have occured if my internet had been put on vacation as I requested in October before I left the country.,1
296145,03-DEC-11,29-NOV-11,Anah,,en,74.14.148.190,digitalpimp@sympatico.ca,14140522,000000121560220,4,5,Nothing.  This is the first time that my inquiry was resolved on the first call.  A welcome change compared to past experiences.  Great job.,3
296146,03-DEC-11,02-DEC-11,Sulochana,,fr,69.159.109.129,olav.m@sympatico.ca,14185810,000000121634519,5,5,,5
296147,03-DEC-11,02-DEC-11,Jose,,en,174.92.83.140,dougdietrich@sympatico.ca,14180328,000000121646651,4,3,,4
296148,03-DEC-11,02-DEC-11,Mourad,,fr,65.92.164.232,albiny.provost@bell.net,14177764,000000121644092,5,5,"Shiraz a été très courtoise.
",5
296149,03-DEC-11,02-DEC-11,Firas,,fr,70.29.195.92,nicole251@sympatico.ca,14185662,000000121650768,5,5,,5
296150,03-DEC-11,02-DEC-11,Neha,,en,174.92.49.52,bpaulin@sympatico.ca,14178676,000000121635803,3,2,After excellent effort on her part she advised me to have my computer examined by a technician. I did so and he found the firewall in my modem and in my mail were interfering with each other.,5
296151,03-DEC-11,02-DEC-11,Mohammed,,en,70.27.43.210,jevans40@bell.net,14182606,000000121642310,4,4,"As a senior without technical skills I would not have been able to proceed with the instructions provided.  I had hired a technical support person to assist me with the internet passwords, etc. and he spoke to Mohammed to get me set up.  The technical installer of the modem left us without printer access connection and I did not know how to set up so I had to pay someone.  When people are switching servers, your techicians should be skilled in completely changing all connections through the modem.  This technician said he had never seen a printer cord attached to the modem ?????",3
296152,03-DEC-11,02-DEC-11,Khalil,,fr,76.69.180.224,gae.gagne@sympatico.ca,14181166,000000121638054,5,5,Rien de plus... tout est extra,5
296153,03-DEC-11,02-DEC-11,Abdelalim,,fr,76.65.102.231,lise.serge@bell.net,14183978,000000121635625,5,4,"moin de longeur d;attente",4
296154,04-DEC-11,02-DEC-11,Carlos,,en,64.231.226.225,todd2007@sympatico.ca,14188636,000000121639470,4,4,The only thing that is questionalable is that.  I have talk to a custumer representative before that. If I had this service on my account before( VIRUS PROTECTION ) then I wouldn't of been paying for NORTON. I 'm not computer alliderate but it would of been nice to save the money as I already had the service.,4
296155,04-DEC-11,03-DEC-11,Fatiha,,fr,67.68.110.171,yvanfaucher@bell.net,14198486,000000121660498,4,5,,5
296156,04-DEC-11,03-DEC-11,Med Wacef,,fr,65.94.172.90,monique.beauchemin2@sympatico.ca,14195522,000000121666673,5,5,,5
296157,04-DEC-11,02-DEC-11,Ivan,,fr,70.53.227.75,vcartier@sympatico.ca,14188890,000000121637295,5,5,,3
296158,04-DEC-11,25-NOV-11,Med Lassaad,,fr,67.71.24.44,gagne.mj@sympatico.ca,14100016,000000121487949,3,4,"souvent quand on parle avec un technicien,on n'as de la difficulté a bien le comprendre,car souvent ils ont un accent qui fait que l'on se comprend pas bien.",4
296159,04-DEC-11,03-DEC-11,Thorat,,en,64.229.87.232,n.mcdonough@sympatico.ca,14195676,000000121662995,5,5,"not sure why 4000 e-mails spam? etc. showed up, they should have been deleted years ago?? took a long time to get rid of them. he did warn us that they were there, but not sure where they came from
",5
296160,04-DEC-11,03-DEC-11,Methil,,en,174.91.180.97,betbill@sympatico.ca,14190380,000000121665880,5,3,My Outlook mail is still not working properly.  My contacts won't appear on my outgoing mail. On my laptop.,4
296161,04-DEC-11,03-DEC-11,Jason,,en,174.95.11.93,joandgar@sympatico.ca,14193612,000000121665728,5,5,great,5
296162,04-DEC-11,03-DEC-11,Jason,,en,184.148.151.230,nmanharan@sympatico.ca,14195800,000000121669762,5,5,no comment,5
296163,04-DEC-11,30-NOV-11,Haricharan,,en,69.156.1.173,syandernoll@sympatico.ca,14162730,000000121596499,4,4,Make it easier for customers to access the phone number to call when they need technical support. In other words a direct line to get help when needed.,3
296698,02-DEC-11,01-DEC-11,Omar,,en,74.15.148.103,maxwelll@sympatico.ca,14172310,000000121622560,4,4,Ask for Mr. Omar if I had known of him before.,5
296699,02-DEC-11,01-DEC-11,Duncan,,en,184.146.158.209,keithstaceyjade@bell.net,14170736,000000121627075,4,3,Give a definate answer why the internet was down all night,3
296700,02-DEC-11,01-DEC-11,Frank,,en,174.89.66.75,bozik@bell.net,14165632,000000121628569,5,5,Everything was great. Technician Jose was very helpful and kindly,5
296701,02-DEC-11,29-NOV-11,Amine,,fr,69.156.65.28,gerald_veilleux@sympatico.ca,14141712,000000121575203,3,1,"    Lors de cet appel, la communication a été interrompue.",3
296702,02-DEC-11,01-DEC-11,Adam,,en,70.26.85.229,juliegiles@bell.net,14170494,000000121611953,5,4,"Connection still keeps going in and out .... though not as much as before. Hopefully, it's resolved with the upgrade. ",4
296703,02-DEC-11,01-DEC-11,Juan,,en,74.14.74.90,j.wd@sympatico.ca,14169382,000000121611409,4,2,,4
296704,02-DEC-11,08-NOV-11,Grace,,en,70.54.63.251,bmakepeace@sympatico.ca,13906200,000000121103897,4,2,,4
296705,02-DEC-11,01-DEC-11,Charles,,en,70.29.16.182,astasyk@sympatico.ca,14165022,000000121619231,5,5,,4
296706,02-DEC-11,30-NOV-11,Visakan,,en,174.93.230.219,rmledoux@sympatico.ca,14161416,000000121597779,4,4,Ensure that the strength of my wireless modem remains at full power as it is often used.,4
296707,02-DEC-11,01-DEC-11,Mary ruksana,,en,184.146.112.104,gpstover@sympatico.ca,14168668,000000121607886,5,5,nothing,5
296708,02-DEC-11,15-NOV-11,Alun,,en,209.47.23.151,sutchman@sympatico.ca,13987148,000000121251439,3,1,send me the box to send back the modem because on dec 8th i will be gone for the until jan2012,2
296709,02-DEC-11,18-NOV-11,Roshan,,en,174.91.104.108,dale.kolenko@sympatico.ca,14016388,000000121327117,4,4,"service was good, no problems at all with Bell ",4
296710,02-DEC-11,28-NOV-11,Cathrine,,en,74.14.102.220,kim.horvath@sympatico.ca,14130752,000000121551117,4,3,"My complaint is not with my Customer Service Rep, but with Bell itself. To improve my recent experience you could have allowed me to purchase more bandwidth insurance
-i find it very unfair that there is no other option available to me in my area, yet I am unable to purchase more bandwidth insurance
-every time I call, the reps take the time to look and see if there is anything they can do to help me but the answer is always ""no""
-having to go online constantly to monitor the bandwidth usage in my household to avoid large overage fees is a complete waste of my time..yes, I get the bandwidth usage alerts to advise me that I have hit 50%,75% & 90% usage, but this does not help me with the overage charge I encounter practically every month
-with the way that technology is today in that so many things use bandwidth, it is ridiculous (or a cash grab) to not allow me to purchase more bandwidth insurance
-ALL I AM ASKING FOR IS TO BE ALLOWED TO PURCHASE MORE BANDWIDTH INSURANCE",2
296711,02-DEC-11,01-DEC-11,Christine,,en,99.235.228.18,jwtjmt@sympatico.ca,14170540,000000121607105,,,Dealt with our change of service more effectively instead of insisting we have a contract with you that does not exist.  Suspending our service is your idea not ours and not returning our credit without us pursuing it is not acceptable.,2
296712,02-DEC-11,25-NOV-11,Khan,,en,69.159.25.133,loosey@sympatico.ca,14103010,000000121493859,4,5,nothing,4
296713,02-DEC-11,01-DEC-11,Liza,,en,72.39.204.187,prettys@sympatico.ca,14174002,000000121628686,3,2,"Bell has come a long way in customer service....I would Like to have understood customer service representative!  Both reps I spoke to had heavy accents....makes it very difficult to get problem resolved!!!!!
",4
296714,02-DEC-11,23-NOV-11,Anusha,,en,76.71.97.71,ikmdgm@sympatico.ca,14076200,000000121432050,1,1,"CORRECT THE PROBLEM.
I CANNOT RECEIVE THE ATTACHMENT TO MY E-MAIL.
WHAT I AM GETTING IS A COMMERCIAL FOR OFFICE:MAC     SETUP ASSISTANT FOLLOWED WITH END USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE.
I INVITE YOU TO CHECK ""FVC Minutes  doc(74.5 kb) 
on my E-Mail from chutt @notl.org Nov. 11,2011
12:37:43p.m.EST (CA)
This is supposed to be the minutes of a meeting and she wants me to let her know if there is any errors of omissions.  I cannot get the minutes as Bell keeps replacing the minutes with a commercial.

By the way the commercial is 8 pages long.

ANOTHER EXAMPLE YOU CAN CHECK.

LINDA MANSFIELD E-MAIL TO ME, DATED NOVEMBER 20, 2011 9:18;04 am EST (CA)  THE ATTACHMENT TO THIS MESSAGE IS WHAT HAPPENS WHILE YOURE AWAY.  AGAIN I GET THE COMMERCIAL  CHECK Pianistal.wmv (2.5 MB)

i cannot remember how many messages i have deleted in frustration when instead of getting the intended message, i get your commercials. 

NOW BEFORE ME. JOHN WATSON, EXEC. V..P. CUSTOMER SERVICES INVITED ME TO LET YOU FOLKS KNOW HOW YOUR SERVICES AREL, ABOUT TWO DAYS AGO I RECEIVED A CALL FROM A GENTLEMAN WHO SAID HE RECOGNIZED THE PROBLEM AND HE ASSURED ME HE PERSONALLY HASTAKEN CHARGE OF THIS PROBLEM AND HE WILL MONITOR MY MAIL TO SEE THAT THE PROBLEM HAS
BEEN RESOLVED.  THAT HAS BEEN OVER A WEEK AGO WHEN HE CALLED.  O.K. I""M STILL WAITING.  

BUT I WILL NOT WAIT MUCH LONGER.  BELL IS NOW GIVING ME A NEW LIST OF WIERD MESSAGES WHEN I TRY TO RECEIVE ATTACHMENTS TO MY E-MAILS.
SUCH AS.  THIS IS NOT A MOVIE.  ANOTHER MESSAGE TELLING THE SENDER OF MAIL TO ME, THAT I AM ON VACATION.  (Where in hell did you get this stuff.  I am not on vacation and you have been telling my friends this for the last 6 weeks) 

NOW I'M SURE BELL CAN GET THEIR NOSE OUT OF MY E-MAILS.  I JUST WANT TO GET MY MAIL.  I AM PAYING BELL OVER $194.00 A MONTH FOR BELL
SERVICE.  I WILL GIVE BELL ONE WEEK TO STRAIGHTEN OUT THEIR SERVICE OR I WILL GO TO ANOTHER CARRIER.  ONE WEEK TO FRIDAY, DECEMBER 7TH,  ",1
296715,02-DEC-11,10-NOV-11,Mohamed,,fr,65.93.128.128,jccobras@bell.net,13933700,000000121167771,4,5,,4
296716,03-DEC-11,02-DEC-11,Slim,,fr,174.88.27.90,orleans100@sympatico.ca,14185844,000000121650798,3,4,,4
296717,04-DEC-11,28-NOV-11,Abraham,,en,184.151.115.100,jswhyte@sympatico.ca,14130400,000000121533839,2,3,"Our first electronic bill was received on the 26th of November.  Our internet was shut down by Wednesday the 30th after which time I was unable to make full payment as was required by the statement. There was no attempt at contacting me about the previous bills that I did not recieve. After being a loyal customer to Bell for the last 20 plus years I find your request that I make payment by credit card unacceptable as I was more than willing to make full payment as requested by the first bill as received by me on the 26th of November. I have just just recently moved from Ontario to Labrador in September and have had nothing but issue upon issue with cancellations/account start up for the last three months. I never have returned a survey with such negative feeling and hope to never have to do this again.
  Had there been any attempt to contact me with an email/phone call before cutting us off this would have been easily taken care.
  Jerry Whyte
  jswhyte@sympatico.ca  
  709-896-1559",2
296718,01-DEC-11,26-NOV-11,Partha,,en,76.68.141.96,frankbudcole@bell.net,14110868,000000121509114,4,4,?,5
295141,01-DEC-11,30-NOV-11,Luis,,en,70.27.190.130,Johnnydenis@bell.net,14150944,000000121602012,3,3,"Verification code sent to Mobile phone , after my account was blocked. for one I dont owe a mobil phone, so I had to find someone that had a phome and would allow me to use so I could get this code sent to. Not impressed. pain in the axx. ",4
295142,01-DEC-11,23-NOV-11,Faqria,,en,64.231.45.184,darnet1@sympatico.ca,14073782,000000121446603,5,5,,5
295143,01-DEC-11,30-NOV-11,Frank,,en,70.29.29.58,barbarasamson@sympatico.ca,14152176,000000121603371,5,5,,5
295144,02-DEC-11,30-NOV-11,Vijay,,en,74.12.24.186,dolores.proietti@sympatico.ca,14154310,000000121598387,5,5,nothing.  Vijay was wonderful and patient with me. ,5
295145,02-DEC-11,01-DEC-11,Nabil,,fr,65.92.169.140,rachelle.lavalee@sympatico.ca,14174132,000000121627240,4,4,,4
295146,02-DEC-11,01-DEC-11,Ilona,,en,70.24.89.254,fredlautenschlaeger_4@sympatico.ca,14168148,000000121611965,5,4,,3
295147,02-DEC-11,01-DEC-11,Farah,,en,174.89.194.199,wibmcmul@sympatico.ca,14176828,000000121619560,5,5,Nothing relating to this service however if I had been notified my contract for internet was expiring I could have contacted Bell prior to having the increase on my bill. I believe loyal customers deserve more consideration.,5
295148,02-DEC-11,01-DEC-11,Brahim,,fr,69.156.206.16,richer.b@sympatico.ca,14174464,000000121623644,5,5,,4
295149,02-DEC-11,01-DEC-11,Adnen,,fr,70.30.157.242,murielle.maurice@sympatico.ca,14173028,000000121613143,5,5,Continuer de nous donner accès à un être humain pour nous aider à résoudre nos problèmes et qui en plus s'exprimait dans un français impeccable. Il m'est arrivé quelques fois d'entendre un conseiller dont je ne comprenais absolument pas les paroles. Alors bravo à Adnen. ,4
295150,02-DEC-11,01-DEC-11,Jose,,fr,174.95.119.98,g_desbiens@sympatico.ca,14168216,000000121623431,1,1,Avoir une personne canadienne et qualifier pour me repondre. J'etais un kobai pour Jose qui ne connaisait absolument rien j'entendais son adjoint lui dire quoi faire et n'ont rien resolu.,
295151,02-DEC-11,01-DEC-11,Mauricio,,en,74.15.46.163,pbtherrien@bell.net,14173662,000000121612679,4,4,,4
295152,02-DEC-11,01-DEC-11,Michael,,en,69.156.94.122,bajibel@sympatico.ca,14165166,000000121607685,3,2,,2
295153,02-DEC-11,01-DEC-11,Nikitha,,en,70.54.9.107,jim.johnston@sympatico.ca,14169972,000000121606287,4,4,"Provide a 'onebill' for TV, internet & phone for the prices quoted in the original contract.  Hopefully, all was resolved further to this request.",4
295154,02-DEC-11,01-DEC-11,Kevin,,en,69.156.108.65,pbyars@sympatico.ca,14173666,000000121620384,3,3,,4
295155,02-DEC-11,01-DEC-11,Haykel,,fr,174.89.218.76,jeanperreault@sympatico.ca,14169762,000000121629065,5,4,"
",5
295156,02-DEC-11,30-NOV-11,Kyle,,en,76.70.79.209,tbwalker@bell.net,14162882,000000121598300,1,1,Answered the phone ! Left on hold for over 15 minutes and call was dropped. Very frustrating. Bell initiated the call and it took four cals ans over 2 hours for a solution that was 2 minutes. Very poor set up .,2
295157,02-DEC-11,01-DEC-11,Brett,,en,76.64.135.168,jstephens5@bell.net,14170438,000000121609033,3,3,"My problem was that my bill did not reflect the services ordered. I receive only ""partial""  answers to my enqueries. As result, I now have to wait until my next bill to get a full breakdown of my services over the next 2 (?) years. Want to know the monthly cost of my internet, my cable, my telephone + any add-ons , then  the taxes. Total chaos from what is expounded as being a leader of new technology",3
295158,02-DEC-11,01-DEC-11,Francine,,en,67.70.42.50,normbaines@sympatico.ca,14173278,000000121617585,4,,Still waiting to hear if the problem has been resolved.  Or if Bell will be sending a level 2 technition.  I missed a call around 6.20 last night and would appreciate at least an email letting me know the status of my problem,3
295159,02-DEC-11,01-DEC-11,Arun,,en,70.31.42.158,eandmjohnston@sympatico.ca,14167566,000000121613186,4,4,"Nothing. He was very helpful and set me up more securely. I felt he went the extra mile to ensure the issue woouldn't arise again, (security from hackers)",4
295160,02-DEC-11,01-DEC-11,Jose,,en,70.49.248.164,marbj@sympatico.ca,14171918,000000121612048,3,2,less time to get to talk to a teci,3
295161,02-DEC-11,30-NOV-11,Henry,,en,184.144.74.234,greg_jones@sympatico.ca,14155698,000000121592814,5,5,"Nothing, Henry was a complete pro.",5
295162,02-DEC-11,01-DEC-11,Jessica,,en,70.27.82.76,gary.june.sills@sympatico.ca,14168276,000000121619305,5,4,,4
295163,02-DEC-11,01-DEC-11,Sujay,,en,38.99.173.14,nmarrone@sympatico.ca,14173244,000000121606362,1,1,I am in day 3 of a projected 6 day outage of my Bell phone line and Bell internet service.  I have spoken to numerous representations and no one is able to advance the outage period.,2
295164,02-DEC-11,01-DEC-11,Nizar,,fr,174.91.236.185,monger@sympatico.ca,14172886,000000121614496,5,5,rien de plus,5
295165,02-DEC-11,29-NOV-11,Fairin,,en,206.75.199.5,cartwrights@sympatico.ca,14139196,000000121557033,5,5,To be offered a reduced rate without having to call and ask for it would have been nice.,5
295166,02-DEC-11,01-DEC-11,Orlando,,en,65.95.137.110,ccjh@sympatico.ca,14166028,000000121624922,5,4,nothing Orlando walked me through everything.he was very helpful,5
295167,02-DEC-11,01-DEC-11,Mahdi,,fr,50.100.111.90,cybelle1@sympatico.ca,14166612,000000121613245,4,3,,4
295168,02-DEC-11,01-DEC-11,Sowmya,,en,69.158.31.34,jrhind1@sympatico.ca,14170398,000000121623688,5,1,,3
295169,02-DEC-11,30-NOV-11,Priya,,en,76.66.124.77,szorzi@sympatico.ca,14162774,000000121591622,5,4,Nothing really. ,5
295170,01-DEC-11,01-DEC-11,Mahesh,,en,70.24.178.12,brewerg@sympatico.ca,14152652,000000121603605,5,5,nothing,5
295171,01-DEC-11,30-NOV-11,Shakeel,,en,74.15.100.128,joy.mccann@sympatico.ca,14157214,000000121582112,5,5,,5
295172,01-DEC-11,30-NOV-11,Gavin,,en,69.156.82.110,glenn.smallwood@sympatico.ca,14155560,000000121601672,5,5,N/A  Gavin was great at resolving the problem. His customer service is exemplary.,5
295641,02-DEC-11,01-DEC-11,Diana,,en,184.148.174.198,bevjenn.lucas@sympatico.ca,14165376,000000121611598,5,5,"I was completely satisfied with the assistance and the offer of a ""promotion"" package by your ""Diana"". As a retiree of many years and a long time telephone and internet customer of Bell Canada, I am entirely grateful for the assistance given to my wife and I by Diana. Thank you and kind regards. ",5
295642,02-DEC-11,01-DEC-11,Gloria,,en,64.231.150.9,jimoregan@bell.net,14169994,000000121623088,3,3,comminication between each other I had contractors that didn't even know how to enter the locked roon in our condo I waited 5 days to have a phone and internet hooked up. I really think that commication between workers is the key to complete their's jobs.It's seems like everyone was on a different page.The last contracter I had repaired the problem within a reasonable time period.I really think he should be teaching other's out there.If you read this please pick out the key word commincation............thanks Mr O'Regan,4
295643,02-DEC-11,30-NOV-11,Aurea,,en,209.240.125.56,ccaughill@sympatico.ca,14153048,000000121583139,3,4,,3
295644,02-DEC-11,01-DEC-11,Daniel,,fr,70.30.168.157,mike0002@sympatico.ca,14172626,000000121618324,5,5,avoir plusieurs personnes comme lui.,5
295645,02-DEC-11,01-DEC-11,Shaun,,en,173.170.123.74,davidpurser@sympatico.ca,14166922,000000121621766,5,5,"The rep was courteous and came up with a fare result.

HOWEVER,  the rep promised to email and confirm the fare result and has not done so.
I would like that to be done.  davidpurser@sympatico.ca
Thank you.",5
295646,02-DEC-11,01-DEC-11,David,,en,174.89.136.135,quidadoe@sympatico.ca,14174078,000000121620226,5,5,Nothing,5
295647,02-DEC-11,01-DEC-11,Afef,,fr,70.55.182.181,monique.lacelle@sympatico.ca,14172894,000000121606579,4,3,,4
295648,02-DEC-11,01-DEC-11,Rym,,fr,67.68.170.102,martheg@bell.net,14172142,000000121607193,2,1,jai senti que la personne n'était pas patiente,2
295649,02-DEC-11,01-DEC-11,Jay,,en,174.91.82.55,meikar@sympatico.ca,14172424,000000121617741,4,3,nothing.  Everything was top notch.,5
295650,02-DEC-11,30-NOV-11,Luis,,en,76.69.52.218,christine.mrakuzic@sympatico.ca,14153258,000000121583767,5,5,,4
295651,02-DEC-11,30-NOV-11,Mohammed,,en,184.146.100.39,2kwilkinson@sympatico.ca,14150788,000000121584758,5,5,Cannot think of anyhting,5
295652,02-DEC-11,30-NOV-11,Mukesh,,en,70.31.79.240,joyce.hughes@sympatico.ca,14157218,000000121591163,1,1,not let people in india answer your inquieries or requests.,2
295653,02-DEC-11,26-NOV-11,Jose,,en,70.49.218.67,wmoulton@sympatico.ca,14116730,000000121501774,5,5,nothing,5
295654,02-DEC-11,01-DEC-11,Celina,,en,69.159.110.193,gilmoresmail@sympatico.ca,14168492,000000121625023,3,4,"I went 5 days without my internet. First I was told I would soon be contacted by the senior technician (I NEVER was!) The following day, I was told it could take 3 days to repair; in 3 days, I was told it could take up to 5 days to repair.  In 5 days, I called and I gather the problem had been resolved but no one advised me and as my password had been changed,  I had no way of knowing this.  VERY POOR CUSTOMER SERVICE AND COMMUNICATION ON YOUR PART!!!!",2
295655,02-DEC-11,26-NOV-11,Hajer,,fr,70.55.161.185,gilles.pare@sympatico.ca,14111134,000000121498117,1,1,"Premièrement, le service lors du dernier appel a été parfait et c'est pour cela que j'ai répondu correctement a vos questions. Je devais avoir une deuxième acces Internet pour notre chalet et le circuit aurait du être connecté le 27 octobre mais ce ne fut pas le cas. Comme c est un chalet, je suis la seulement les fins de semaines.  La semaine suivant, le circuit semblait correct compte tenu que j avais maintenant la lumiere DSL allumé. WOW ! Une semaine après. Quand je suis venu me connecté, le serveur: ACTIVATION2.SYMPATICO.CA etait non fonctionnel TOUTE LA JOURNEE. Le dimanche de la deuxième semaine , je n ai pas eu d acces car le préposé m a signalé que dans mon profil internet, quelque chose clochait. Il m a aussi BARAGOUINE quelque chose car franchement, un PUNK du centre ville de Montréal parle mieux que ca. Incompréhensible donc, j abandonne. 
Le 3ième week-end. Pas de service non-plus Je demande de retirer tout votre kit de chez moi y comprit l acces a la maison, mes 2 téléphones cellulaires, la TV et ma ligne résidentielle. J ai été au centre de rétention et OK, je garde le moral et on me donne un mois sans frais. Seulement près 1 mois plus tard que tout fonctionnait. Je vous donne le bénéfice du doute car il me semble que si j étais la a longueur de semaine, ca aurait prit moins de temps.   Ce n'est plus maman Bell hein ?",1
295656,02-DEC-11,29-NOV-11,Sam,,en,64.231.80.150,r.m.davidson@sympatico.ca,14147496,000000121553619,4,4,The call identified my modem power supply as defective.  I indicated I used my service for work and without it could lose $280/day.  I did not receive my replacement item until late Thursday.  Overnight delivery would have reduced the number of hours i was without service.,4
295657,02-DEC-11,29-NOV-11,Rym,,fr,174.93.127.160,lbilodeau000@sympatico.ca,14144520,000000121556369,4,2,"La demande ne pouvait pas être résolue par la représentante. Ce n'est donc pas de sa faute. Cependant, je n'ai pas encore réussi à résoudre mon problème. La représentante a été très polie et aimable. Merci.",5
295658,02-DEC-11,08-NOV-11,Carolina,,fr,184.144.224.232,addagio@sympatico.ca,13905066,000000121107744,5,5,,5
295659,04-DEC-11,03-DEC-11,Suresh kumar,,en,174.94.44.118,pigpen2604@bell.net,14196220,000000121669142,3,4,"the representive was very helpful but had a hard time understanding what he said i had to keep repeat ""what did you say"" i am sure it is very frustrating for him and me both. I believe that everyone is entitiled to a job but when you call for assistance you are all ready frustrated and then to speak to someone that has a thick accent and had to get them to repeat things over and over again is very frustraing.:(",3
295660,04-DEC-11,03-DEC-11,Oussema,,en,174.95.233.181,richard.higgins@sympatico.ca,14196568,000000121659784,5,5,,5
295661,04-DEC-11,03-DEC-11,karina,,en,204.101.237.139,andrzej.krukowski@sympatico.ca,14190038,000000121662087,1,2,"I need internet for business. Your modem failed. Rather than solving a complete problem and deliver to me complete modem with power supply the rep will just send power supply and if this does not fix the problem he will send me a new modem. This means lost time and money for me. I cannot work like this. I bought my own modem as an immediate fix and restored my internet connection, however in the future I will reconsider my long standing loyalty to Bell.",2
295662,04-DEC-11,02-DEC-11,Gayathri,,en,70.53.85.235,gmbaker@bell.net,14181506,000000121631078,5,4,,5
295663,04-DEC-11,03-DEC-11,Denis,,en,70.31.50.222,juanita.sumner@sympatico.ca,14193842,000000121656660,5,5,"Even though the service was excellent and the person helping me was polite, sympathetic and got me through the process, I would still prefer to talk to someone in Canada.",5
295664,02-DEC-11,01-DEC-11,Manel,,fr,70.55.97.74,martineroux@sympatico.ca,14172164,000000121617131,4,5,,5
295665,02-DEC-11,29-NOV-11,Prem,,en,64.231.5.119,nikkiriloff@sympatico.ca,14146588,000000121557819,5,5,,5
296164,01-DEC-11,30-NOV-11,Samantha,,en,70.31.68.153,chrisandheather.boileau@sympatico.ca,14153220,000000121600519,3,3,"It is a huge irritant to keep putting a customer on hold (ex.I was on hold for at least 5minutes then the lady came back to ask me who's name was on the account and my address then put me on hold for another 5 mins.?).And, it's best to not answer the call with ""so you want more promotions on your account""!!? I stated I was considering switching my services to Videotron and wanted to know what the difference was,why were they offering so much more for less.",2
296165,02-DEC-11,01-DEC-11,Robbie,,en,76.65.101.174,john.met@sympatico.ca,14170220,000000121605446,2,1,take note of the complaint. I asked the person to pass the messgae on to his supervisor as I do not want to put more time searching else where if I did not have to and he refused.     ,2
296166,02-DEC-11,01-DEC-11,Carlos,,en,70.48.213.167,bjorn.pheiffer@sympatico.ca,14165476,000000121613008,5,5,,5
296167,02-DEC-11,30-NOV-11,Jose,,en,65.93.165.129,tilgner@sympatico.ca,14163072,000000121590328,5,5,nothing. Your client service member was fabulous.,4
296168,02-DEC-11,01-DEC-11,Stephanie,,fr,65.93.157.198,francinefilion@sympatico.ca,14168084,000000121616928,4,4,"à des vieux clients, vous devriez offrir des réductions sans qu'on aie à les demander.  La compétition est féroce et vos compétiteurs offrent plus que vous et à moins cher.",5
296169,02-DEC-11,28-NOV-11,Maher,,en,70.49.245.99,andrewandcarla@sympatico.ca,14124724,000000121526158,5,5,Nothing.  It was a good call:),5
296170,02-DEC-11,01-DEC-11,Jack,,fr,174.95.125.18,melita.link@sympatico.ca,14172456,000000121620648,3,2,,5
296171,02-DEC-11,29-NOV-11,Shyam,,en,76.69.12.35,wvandev@bell.net,14150554,000000121557821,5,4,nothing,5
296172,02-DEC-11,01-DEC-11,Sulochana,,en,76.64.208.212,ycparent@sympatico.ca,14176978,000000121613928,5,5,I really don't know.,5
296173,02-DEC-11,01-DEC-11,Silvia,,en,69.158.140.173,c_a_moller@sympatico.ca,14165814,000000121613751,5,3,,4
296174,03-DEC-11,02-DEC-11,Michael,,en,67.68.7.195,samuel.solomon@sympatico.ca,14187472,000000121648613,5,4,Tiresome to have to do this survey,5
296175,04-DEC-11,07-SEP-11,Sonia,,fr,184.144.220.70,am1121@sympatico.ca,13161026,000000119712940,4,4,,4
296176,04-DEC-11,03-DEC-11,Hector,,en,184.148.180.176,wendymorrow1@sympatico.ca,14198296,000000121656808,5,5,,5
296177,04-DEC-11,03-DEC-11,Hassan,,en,70.53.86.68,hodgson_peter@sympatico.ca,14192932,000000121661776,3,3,,2
296178,04-DEC-11,02-DEC-11,Lucas,,en,70.50.187.32,geoffbw@sympatico.ca,14181300,000000121634668,4,4,,4
296179,04-DEC-11,03-DEC-11,Stanley,,en,184.148.175.160,fongb@sympatico.ca,14192228,000000121663454,4,4,"There should be automatic compensation for lost time of service. Reliability has been terrible over the past year. Excellent service is small consultation for unreliable equipment. Because of the unacceptable downtown experienced over the past 12 MONTHS, I AM CONSIDERING SWITCHING ALL MY BELL SERVICES to another company!  Good service is no compensation for downtime without compensation!",3
296180,04-DEC-11,17-NOV-11,Kevin,,fr,70.26.176.225,mfe@sympatico.ca,14009096,000000121292616,4,4,"j'ai contacter plusieurs fois votre service on ma accorder un rabais pour 8 mois et le mois suivant il n'etait plus la, vos agents ne comprennent pas mes demandes sauf les agent du Nouveau  Bruswick, Moncton, ces agents sont parfaitement bilingue et inteligent ils comprenent vite, vous auriez intéret a transmetre tout les pleintes a ce service",4
296181,04-DEC-11,28-NOV-11,Emmanuel,,en,70.26.49.232,frohloco@bell.net,14128246,000000121548674,3,1,"Rep assumed that it was my wireless that was at fault, however, it was a wire hookup problem.....so in the end it was my fault!",4
296182,04-DEC-11,03-DEC-11,Minh-Trang,,en,184.147.132.85,adgepp@sympatico.ca,14189736,000000121664948,5,5,,3
296183,04-DEC-11,03-DEC-11,Armando,,en,65.95.160.95,bruce.cater@sympatico.ca,14190648,000000121658801,5,5,,5
296184,04-DEC-11,03-DEC-11,Rym,,fr,76.67.163.21,sylvie.valle3@sympatico.ca,14197734,000000121655667,5,5,"Non, j'ai eu mes réponses rapidement et avec courtoisie. Avec mes meilleures salutations. Merci",4
296185,04-DEC-11,02-DEC-11,Moncef,,fr,174.89.180.182,chabilodeau@sympatico.ca,14179164,000000121641617,1,1,Prendre le temps de résoudre mon problème,1
296186,04-DEC-11,03-DEC-11,Aqeel,,en,184.144.135.133,e.kaarsberg@sympatico.ca,14191846,000000121664650,5,5,The screening process is far to long to finally reach a real person. Very frustrating when the question & answer may be very simple. ,5
296187,04-DEC-11,03-DEC-11,Oussema,,fr,174.95.127.115,ti-boss@sympatico.ca,14197929,000000121668214,5,5,RIEN,5
296188,04-DEC-11,03-DEC-11,Suresh,,en,65.94.97.149,amluik@bell.net,14189978,000000121669948,5,5, set up a customer profile with password so one can access help without inputting data before getting to technician,4
296189,04-DEC-11,03-DEC-11,Moses,,en,174.89.63.102,deak@bell.net,14191462,000000121659302,4,4,ok,4
296190,04-DEC-11,28-NOV-11,Justin,,en,76.67.73.115,ron.weingust@sympatico.ca,14134586,000000121525731,4,4,,4
296191,04-DEC-11,02-DEC-11,Moncef,,fr,70.30.194.150,peter.malden@sympatico.ca,14186172,000000121639504,5,5,,5
296192,04-DEC-11,03-DEC-11,Abid,,en,174.95.137.248,jtimmerman@sympatico.ca,14193830,000000121659976,3,3,Better explain why the issue occurred,3
296193,04-DEC-11,02-DEC-11,Rahma,,fr,70.24.238.57,monicgau@sympatico.ca,14185368,000000121644018,1,1,"technicien de Bell venu le 4 déc. et a tout arrangé, changé modem qui ne fonctionnait plus et tout est revenu à la normale. satisfaite du travail. Merci au technicien. Satisfaite.",5
296194,04-DEC-11,30-NOV-11,Kalyca,,en,64.231.95.11,gamacalp@sympatico.ca,14155236,000000121579463,3,3,"Fix the web page on the ""My Bell"" web site so that one can delete and create new email addresses.  The call was about this issue since I wanted to deactivate several email addresses that were no longer in use.",2
296195,04-DEC-11,03-DEC-11,Abdulkarim,,en,67.68.35.76,rmstreet@sympatico.ca,14196660,000000121659818,5,5,nothing,5
296196,04-DEC-11,03-DEC-11,Rodolfo,,en,64.231.137.52,suejen@sympatico.ca,14197622,000000121668622,5,5,,5
296197,04-DEC-11,03-DEC-11,John,,en,74.12.36.237,cherla.sastry@sympatico.ca,14190940,000000121664413,1,1,Inexperienced,1
296198,04-DEC-11,03-DEC-11,Sofien,,fr,174.93.242.142,pierre.lehoux3@sympatico.ca,14196204,000000121669166,5,5,,4
296199,04-DEC-11,03-DEC-11,Priyanka,,en,76.69.134.208,g.ludwikowski@sympatico.ca,14192344,000000121664564,5,5,,5
296200,04-DEC-11,03-DEC-11,Poonam,,en,70.26.108.91,wlsmoll@bell.net,14198346,000000121666806,5,5,,5
296201,04-DEC-11,03-DEC-11,Mudilyar,,en,65.92.1.16,alice.shih@sympatico.ca,14189892,000000121663719,4,4,,5
296202,04-DEC-11,03-DEC-11,Fatiha,,fr,74.15.138.229,fugere@sympatico.ca,14192330,000000121657601,5,5,,4
296203,04-DEC-11,03-DEC-11,Mark,,en,174.92.29.170,mishka@sympatico.ca,14195394,000000121664512,5,5,,3
296204,04-DEC-11,03-DEC-11,Koussay,,fr,184.145.178.175,jeannine.lesperance@sympatico.ca,14193392,000000121663463,4,4,"J'ai apprécié la réduction de 5$ par mois, pour 1 an, pour l'Internet.  J'anticipe une autre réduction pour le futur, étant seule pour défrayer ce montant. 

Merci infiniment.",5
294628,28-NOV-11,25-NOV-11,Khan,,en,184.147.176.241,joey47@sympatico.ca,14101846,000000121495963,5,5,,4
294629,29-NOV-11,24-NOV-11,Jeremy,,en,66.252.153.2,ellenbrown@sympatico.ca,14087340,000000121463777,4,3,Jeremy's service was great. It was the two previous people I had spoken to on October 7th and November 1st who were not very helpful.,3
294630,29-NOV-11,28-NOV-11,Mehdi,,fr,74.57.131.14,lepel1964@bell.net,14131182,000000121551240,4,5,,3
294631,29-NOV-11,18-NOV-11,Med Ali,,fr,206.162.140.53,poiram@sympatico.ca,14023712,000000121330609,1,1,"Le tech a été incapable de solutionner un simple problème de mot de passe, j'ai été 7 jours sans internet, j'ai dû rappeler à trois reprise.",1
294632,29-NOV-11,28-NOV-11,Manel,,fr,184.144.238.145,nlevac@bell.net,14133138,000000121525783,5,4,,4
294633,29-NOV-11,28-NOV-11,Nelly,,en,76.70.45.169,gibson81@sympatico.ca,14128570,000000121534641,1,1,Communicated clearly - I could hardly understand the man on the line.  Plus he did not explain that I would be delivered a new modem or that it would need to be installed by a technician.  This was a very stressful 3 days and all I wanted to do was increase my block of phone time!!!!,1
294634,29-NOV-11,27-NOV-11,Rolando,,en,67.71.145.180,jaydun@sympatico.ca,14119846,000000121513863,4,4,Provide a modem that does not break down!,3
294635,29-NOV-11,28-NOV-11,Jorge Alberto,,en,70.51.253.169,gjdouglas@bell.net,14128636,000000121548533,3,1,,2
294636,29-NOV-11,25-NOV-11,Vijayashanti,,en,70.30.69.203,jwwelchman@bell.net,14102166,000000121476992,5,5,,4
294637,29-NOV-11,25-NOV-11,Ronalie,,en,184.144.1.69,gasparino.lopez@sympatico.ca,14100084,000000121490915,4,4,,4
294638,29-NOV-11,26-NOV-11,Maria,,en,64.229.67.193,darindel@bell.net,14110052,000000121505105,5,5,Sometimes hard to understand need to speak english clearer.,4
294639,29-NOV-11,28-NOV-11,Dilli,,en,70.27.34.81,koan@sympatico.ca,14130828,000000121524628,4,4,the interaction with your rep. was satisfactory.  I just wish bell would have offered the reduced price and increased speed of internet before I complained.,4
294640,29-NOV-11,28-NOV-11,Salvador,,en,65.94.202.178,sherryweiss@bell.net,14135276,000000121525984,4,3,Overall Salvador did everything he could to help me but I ended up calling Blackberry to assist with the set-up of my playbook.,4
294641,29-NOV-11,23-NOV-11,Latregan,,fr,70.55.113.221,pierre8314815@sympatico.ca,14080788,000000121439044,5,5,Avoir été informé lors de l'installation d'internet que je pouvais acheter le Modem.,5
294642,29-NOV-11,26-NOV-11,Tyrone,,en,65.95.136.129,rsilcox@sympatico.ca,14115338,000000121507447,5,4,nothing,4
294643,29-NOV-11,26-NOV-11,Grace,,en,70.50.46.46,contir@bell.net,14109838,000000121510024,2,1,"What can be done to improve recent experience Solve the problem - I still get a message as I start my computer
Bell Internet Bell Internet Security system is turned off - and I called Bell service and could not solve this problem - they run diagnostic - nothing and a new problem arised after my call as I start my comupter a pop up comes and says anti spyware could not start and that   restarting computer may solve problem and if problem persist run a diagnostic - I run diagnostic and nothing is solved - not satisfied at all - seriously thinking about changing internet privider",2
294644,29-NOV-11,28-NOV-11,Mike,,en,70.30.18.174,vojislav.zekic001@sympatico.ca,14136530,000000121528369,5,5,,5
294645,29-NOV-11,29-NOV-11,Ahmed,,en,65.95.46.181,glaro@sympatico.ca,14128654,000000121552086,5,5,"nothing, was excellent",5
294646,29-NOV-11,25-NOV-11,Adnene,,fr,76.67.160.165,poirier.yves@sympatico.ca,14105202,000000121477584,1,4,Me donner l'information exacte,4
294647,29-NOV-11,21-NOV-11,Carlos,,en,70.51.222.44,lvanpelt3@sympatico.ca,14051110,000000121386497,3,4,,4
294648,29-NOV-11,28-NOV-11,Rolando,,en,76.70.108.156,mgravelle2@sympatico.ca,14132430,000000121532243,5,5,,5
294649,29-NOV-11,25-NOV-11,Cecile,,en,70.29.65.125,janice001@sympatico.ca,14101268,000000121473922,3,3,"I feel that Cecil wasn't really listening to my complaints and was too quick to transfer me to technical services at which point I had to repeat my problem.  For example, I stated that to cecil that I was not at home and could not test the modem and once transfered to technical services, they were asking me to test the modem.  Although Cecil was pleasant, I was frustrated as I have been since my last call to customer service about my lack of internet service (approx. beginning of November.  I was told then that I would be receiving a credit for the days that I was without service and today when my bill arrived - no credit!  I am not happy and will be calling again tomorrow to complain.  I have had internet coverage with Bell since interlog email addresses and my past experience has tarnished what has been a long relationship.  The only bright light was the service I received from the technician who came on November 25th (Sergio) and spent close to two hours trying to resolve the issue.  While I have internet access now, it is quite slow and I will be calling about this also.  I am paying far too much money for unsatisfactory service.  I should also mention that I will not call technical services directly as it takes too long and the last time I did so, I wasted over 20 minutes of my cell time before my problem was resolved. If my problems can be resolved to my satisfaction then I will stay with Bell otherwise, I am terminating my bell internet.",
294650,29-NOV-11,05-NOV-11,Arun,,en,70.27.36.132,gudzak@sympatico.ca,13879586,000000121046190,4,5,,4
294651,29-NOV-11,27-NOV-11,Ali,,en,69.157.51.149,kevin.jaquith@sympatico.ca,14120436,000000121516469,2,4,Speak Clear English,2
294652,30-NOV-11,29-NOV-11,Akrem,,fr,70.52.32.229,claudelavoi@sympatico.ca,14139576,000000121569979,5,5,rien,5
294653,30-NOV-11,29-NOV-11,Edwin,,en,69.158.160.212,msharkoff@sympatico.ca,14146340,000000121561213,3,,You could have saved all three of us a lot of time by just giving me what I asked for in the first place. Both of your representatives and I were on the phone longer than necessary and in the end they determined that I needed what I was asking for ....a new modem,
294654,30-NOV-11,29-NOV-11,Mohamed,,fr,174.93.208.96,michel.gagne20@sympatico.ca,14145924,000000121557293,2,1,"Garde le meme prix pour mon internet,vous attendé qu'ont quitte et apres pour nous ravoir vous faite de bon prix.",2
294655,30-NOV-11,29-NOV-11,Abraham,,en,184.146.117.151,hans.boehnke@sympatico.ca,14142224,000000121553979,5,5,,5
294656,30-NOV-11,29-NOV-11,Sajid,,en,64.231.45.70,pandhmccluskie@sympatico.ca,14146872,000000121576826,5,4,,4
294657,30-NOV-11,28-NOV-11,Fredelyn,,fr,184.144.176.46,masterone@sympatico.ca,14132152,000000121524175,4,4,,3
294658,30-NOV-11,28-NOV-11,Islem,,fr,184.144.176.46,masterone@sympatico.ca,14132154,000000121530323,1,1,Me  donner les explications que je demandais!!!,
294659,28-NOV-11,27-NOV-11,Sarah,,fr,76.69.188.142,rdragomir@sympatico.ca,14122280,000000121520293,4,4,,5
294660,29-NOV-11,28-NOV-11,Sarah,,fr,70.30.189.41,rejean.vigneault@bell.net,14134216,000000121528267,5,5,"tout était parfait,  la conseillere avait toute les connaisances pour régler mon probleme. merci..",5
295173,01-DEC-11,30-NOV-11,Vijayashanti,,en,65.92.0.240,susan.stern@sympatico.ca,14162674,000000121589759,2,4,"I had asked to speak w/ a supervisor and
the service person said there was no need because she could solve the problem.  

It was a very frustrating experience because we repeated the same steps over and over again without any success. Finally she told me that she will work on it at her end  and get back to me later. 

When I asked what the problem was first she said that there were very long messages. I mentioned that it wasn't likely. I don't get long messages. Then she said that wasn't it but there were some repairs being done in my area and maybe that was the reason.  

In the end, after what seemed like a very, very long time, it was fixed.  In the end I still don't know what the problem was. 

I would appreciate being told the cause so I can possibly prevent it in the future or at least being able to tell the next customer service person.

Thank you.
Susan Stern
susan.stern@sympatico.ca
416.489.4541
















































































































































Thank you very much.

Susan Stern
susan.stern@sympatico.ca 






































",2
295174,01-DEC-11,15-NOV-11,Shakeel,,en,70.51.204.70,taktam@bell.net,13987282,000000121244107,5,5,"Hopefully, Customer ""me"" don't have call back to correct any update on my bill.",4
295175,01-DEC-11,29-NOV-11,Hsine,,fr,184.148.232.153,dumas.aubin@sympatico.ca,14140782,000000121574113,4,4,,4
295176,01-DEC-11,29-NOV-11,Prince,,en,69.158.120.118,lev.milner036@sympatico.ca,14144652,000000121574362,4,4,Shorter waiting time on the phone,4
295177,01-DEC-11,30-NOV-11,Nedra,,fr,184.148.253.81,askiber@bell.net,14151994,000000121581140,4,4,,4
295178,01-DEC-11,30-NOV-11,Med Aymen,,fr,67.68.218.224,giocaro@sympatico.ca,14155516,000000121600390,3,2,"Le problème est que nous ne sommes pas avisé lorsque vous décidez de nous charger la location d'un modem internet. Vous m'avez chargé le double du prix par mois pour l'internet sans me le dire et si j'annule mon abonnement, je n'ai aucun crédit. De plus, quand je me suis abonné pour mon cellulaire, l'information en boutique étais loing d'être la même que lorsque j'ai communiqué au centre d'appel.....Remarquez que ce n'est peut être pas mieux ailleurs mais c'est a voir.",
295179,01-DEC-11,30-NOV-11,Leslie,,en,70.26.62.16,antoniomelch@sympatico.ca,14151844,000000121578983,1,3,"why every time I call I end up in India
I pay my bill in canaada we do need work",
295180,01-DEC-11,30-NOV-11,Sarra,,fr,206.47.201.178,yvonmartel@sympatico.ca,14163930,000000121579404,4,4,"Bonjour,
Le problème que j'ai eu provenait d'un manque d'information d'un vendeur de produits Bell dans une de vos boutiques.
En effet après avoir acheté pour près de 400$ de produits on ne m'a pas informé des impacts de la transaction que je faisais.
Ainsi l'annulation de ligne internet à la maison et son remplacement par une clef turbo faisait disparaître mon adresse internet que j'utilisais depuis des années.
Je pense que vos vendeurs sont tellement préoccupés par la vente qu'ils en oublient de nous conseiller et de nous informer sur les conséquences. Depuis deux mois c'est l'enfer pour la facturation qui est chaque fois incorrecte.
Le personnel m'explique les choses correctement mais ne peuvent pas grands choses pour les décisions prises.
Yvon Martel ",2
295181,01-DEC-11,30-NOV-11,Alun,,en,65.95.82.112,mlscobie@sympatico.ca,14159642,000000121583414,5,5,"Would be great if all your departments were aware of what each other were doing. This would have eliminated the whole problem.

I will now await the arrival of our next months bill to see if the problem has been truly resolved.",4
295182,01-DEC-11,29-NOV-11,Diego,,en,69.157.72.65,leeparent@sympatico.ca,14144566,000000121576614,4,4,,4
295183,01-DEC-11,30-NOV-11,Tom,,en,70.48.228.189,gord.caverly@sympatico.ca,14155612,000000121600338,1,1,"When I was transferred from a technical representative to Tom, the line was disconnected.  I waited a while for someone to call me back, but that did NOT happen, soooooo I had to call AGAIN!!!!  As you may notice November 30, I had to call Bell for support 3 times and spent more than TWO HOURS on the phone.  NOT HAPPY !!!!!

I only wished that I could have talked to Tom, I am sure he would have been able to help.",1
295184,01-DEC-11,10-NOV-11,Alexandre-Hugo,,en,50.101.90.155,cormist@sympatico.ca,13931066,000000121153333,2,2,The information on cost was not true as I found out when Icalled to check .Also I was being charged another five dollars for service which was not explained.,3
295185,01-DEC-11,30-NOV-11,Melinda,,en,76.69.131.194,cstrathy@sympatico.ca,14153600,000000121579693,5,5,I Spent roughly 40 minutes being tranfered from one representative to another including being cut off and calling back until I finally got connected to your customer loyalty department of which my inquiry was plesently tended too. We have been a loyal bell phone and internet customer for years and we just transfered our Cable from 12 years with Rogers to Bell Fibe. All our services are now with Bell so we hope to continue to receive loyalty discounts on a annual basis without having to compare Bell and Rogers comparable pricing and then having to call bell to re-negotiate a discounted bundle price every year. From my experience your customer service representatives are top notch in politness and adapting to all customer inquires ,5
295186,01-DEC-11,29-NOV-11,Mourad,,fr,69.159.136.144,ssylvain007@sympatico.ca,14149212,000000121576331,4,4,Prendre un peu moins de temps,5
295187,01-DEC-11,30-NOV-11,Rahma,,fr,184.145.168.227,sylvainp@sympatico.ca,14162748,000000121582142,5,5,,4
295188,01-DEC-11,28-NOV-11,Ronald,,en,70.26.64.156,pauciello@sympatico.ca,14133500,000000121549327,1,1,for the past 3 months i have had nothing but DSL connection issues and have had 6 different technicians come to my house and outside my house but the problem is still there. i have had enough of the service Bell supplies and thinking of going to another company!!!!,1
295189,01-DEC-11,29-NOV-11,William,,en,174.95.54.17,sganchar@sympatico.ca,14148767,000000121557804,1,1,,1
295190,02-DEC-11,01-DEC-11,Abid,,en,70.31.57.170,johncicchinelli@sympatico.ca,14170240,000000121607858,5,5,,5
295666,02-DEC-11,01-DEC-11,Georges,,en,70.27.104.9,jimriffel@sympatico.ca,14169996,000000121612578,3,3,seemed to be new at the job. a simple fix took a long time to figure out,3
295667,02-DEC-11,02-DEC-11,Gopi,,en,76.66.125.119,mao99@sympatico.ca,14171908,000000121629111,1,4,"i am again very disappointed with your customer support. 'service' representatives gerard peter and gopi krishna (real names? i wonder) took more than one hour to authorize the wireless modem bell sent me (unasked). i could barely understand what they were saying because their accents were so thick. worst of all, and insulting to me as a bell customer of more than 30 years, was that they kept saying it would only take 'a few minutes more.' finally, after the ridiculous amount of time it took for the modem to be authorized, one of them indicated that bell servers were down. that means BELL had a problem, NOT me. i'm disgusted by this shoddy treatment, especially since i did not ask for the modem, but which was sent to me as part of a renegotiated telephone/net service package. as you may know, if i don't return the old modem, i will be charged a $75 administrative fee.
please, ma bell, get rid of the slipshod call centre system overseas. i hate dealing with your technical service because it always takes an unreasonable amount of time to deal with obviously inadequate 'service' people reading off charts. you can do better. ",1
295668,02-DEC-11,01-DEC-11,Pavan,,en,70.29.6.111,va3pf@sympatico.ca,14176482,000000121605785,4,5,,5
295669,02-DEC-11,01-DEC-11,Caroline,,en,76.71.91.174,abepaul1@sympatico.ca,14164376,000000121622740,4,4,,4
295670,02-DEC-11,01-DEC-11,Alexandre-Hugo,,fr,174.89.247.221,michelebachand@sympatico.ca,14172574,000000121619070,5,4,M. Alexandre m'a vraiment réglé à ma satisfaction un problème avec la facturation internet qui avait vraiment mal fonctionné avant par un autre employé. Je suis contente.,4
295671,02-DEC-11,01-DEC-11,Marta,,en,70.51.237.119,beejaymac@sympatico.ca,14165286,000000121624060,4,3,"The contact experience with operator John was good. He was knowlegble, courteous and patient with me as I am not tech savvy. He confirmed there was a problem with phione line and is to arrange for appointment today with outside technician to check my line....so we wait to see how that goes.",3
295672,02-DEC-11,01-DEC-11,Mustapha,,fr,70.53.215.152,pierre.doucet2@sympatico.ca,14173846,000000121609739,5,5,,5
295673,02-DEC-11,01-DEC-11,Tyrone,,en,70.54.32.100,madelynmilne@sympatico.ca,14171812,000000121608822,4,4,,4
295674,02-DEC-11,01-DEC-11,Dilip,,en,67.68.36.115,waynerohaly@sympatico.ca,14176758,000000121605930,5,5,,5
295675,02-DEC-11,01-DEC-11,Jay,,en,13.12.254.95,jjunginger@sympatico.ca,14170032,000000121619149,4,4,,3
295676,02-DEC-11,01-DEC-11,Janice,,en,64.229.8.153,katemcmahon903@sympatico.ca,14170658,000000121608396,5,5,Can't think of one.,5
295677,02-DEC-11,01-DEC-11,Cristobal,,en,207.164.171.148,jerzypel@sympatico.ca,14169892,000000121622932,5,5,wash my van,5
295678,02-DEC-11,01-DEC-11,Vijay,,en,64.231.244.58,winnierade@sympatico.ca,14176866,000000121605744,5,5,,4
295679,02-DEC-11,30-NOV-11,Ali,,en,70.24.165.207,fjb33@sympatico.ca,14154962,000000121591242,4,4,POSSIBLY BE A LITTLE QUICKER BUT I UNDERSTAND,5
295680,02-DEC-11,01-DEC-11,Chantal,,en,174.94.61.209,ysimpson@sympatico.ca,14177018,000000121608501,5,5,Nothing the representative was extremely helpful.,4
295681,02-DEC-11,01-DEC-11,Romy,,en,70.27.114.69,kdavidson@sympatico.ca,14170716,000000121626430,5,4,,4
295682,02-DEC-11,01-DEC-11,Jessica,,en,76.67.103.143,szirkind@bell.net,14175916,000000121628189,5,4,,4
295683,02-DEC-11,01-DEC-11,Ganesh,,en,70.48.238.119,pcvan@sympatico.ca,14173670,000000121627980,4,4,NOTHING,5
295684,02-DEC-11,01-DEC-11,Moncef,,fr,70.30.241.205,guy2167@sympatico.ca,14168768,000000121613762,4,4,,4
295685,02-DEC-11,01-DEC-11,Elizabeth,,en,69.156.89.89,ckm7@bell.net,14166334,000000121608833,5,5,Nothing,5
295686,02-DEC-11,01-DEC-11,Jeannette,,en,76.69.150.144,allmy3gems2012@bell.net,14164670,000000121606741,5,5,Nothing I was very happy with thecs help.,5
295687,02-DEC-11,01-DEC-11,David,,en,74.14.46.214,pepka@sympatico.ca,14173702,000000121620312,5,4,,5
295688,02-DEC-11,29-NOV-11,Moez,,fr,76.64.240.143,simon_1946@sympatico.ca,14148960,000000121564909,5,5,Très satisfait...,4
295689,02-DEC-11,01-DEC-11,Zied,,fr,174.91.191.89,lestoutous@sympatico.ca,14171286,000000121626553,1,1,Je suis en escalade de plainte 3ieme niveau et je demeure perdu dans le systeme,1
295690,02-DEC-11,01-DEC-11,Ahmed,,en,74.14.101.77,tfp421@sympatico.ca,14176114,000000121616564,5,4,"This time not much, as the agent had the knowledge and the patience to help me through this.",5
295691,02-DEC-11,30-NOV-11,Armando,,en,74.14.110.176,bewitty@bell.net,14152380,000000121580320,5,5,make it easier to get through to the department you want ,4
295692,02-DEC-11,01-DEC-11,Nix,,en,69.159.68.253,marilynhopkins@sympatico.ca,14172068,000000121608398,5,5,I called to correct a mistake made by you on my bill.  This call should not have been necessary and took time out of my busy day.,4
295693,02-DEC-11,30-NOV-11,Nancy,,en,99.231.45.159,syinide@sympatico.ca,14162734,000000121582388,5,5,"I can honestly say on this occasion it was perfectly fine. The service reps were polite, cheerful and resolved my issues.",3
295694,02-DEC-11,01-DEC-11,Latregan,,fr,174.91.230.111,m.decarie@sympatico.ca,14171734,000000121622700,3,1,"Offrir des solutions qui chevauchent vos différents services (téléphonie filaire,sans fil,internet). Aussitôt que deux services sont impliqués,le processus devient beaucoup trop lourd.La faute n'est pas chez le préposé,mais dans la conception trop compartimentée du service ,a la clientelle.J'ai passé une heure avec quatre intervenants pour me faire refuser un service qui selon moi devrait couler de source.De plus,je constate que vous me fasturez des frais auxquels je ne m'attendais pas.",1
295695,02-DEC-11,01-DEC-11,Kevan,,en,67.70.46.73,joyce1108@sympatico.ca,14170358,000000121620665,5,5,absolutely nothing,5
295696,02-DEC-11,01-DEC-11,Med Aymen,,fr,70.24.199.100,pierre.boudreau@sympatico.ca,14173842,000000121606883,5,5,,4
295697,02-DEC-11,30-NOV-11,George,,en,65.92.189.235,rayoflaherty@sympatico.ca,14161152,000000121582190,4,5,,4
295698,02-DEC-11,28-NOV-11,Michelle,,en,184.144.34.86,v.shepherd@sympatico.ca,14136392,000000121525430,5,4,"The customer service rep. did a good job, but my concern is with the rep. who put in the WRONG moving date causing my phone to be cut off, all of my messages to be deleted and resetting my call answer service so that I haven't received new messages. This is a HUGE issue the week before we move when good communication service is so important, and my time (and patience) is short.",3
295699,02-DEC-11,01-DEC-11,Haricharan,,en,174.91.48.180,elspethsinclair@sympatico.ca,14167736,000000121614282,4,3,My fault as I had to leave before we could finish,5
295700,02-DEC-11,01-DEC-11,Yara,,en,174.91.48.180,elspethsinclair@sympatico.ca,14167738,000000121621925,5,5,,5
296205,02-DEC-11,01-DEC-11,Hugo,,en,70.24.164.4,ridley.scott@sympatico.ca,14174490,000000121610761,5,5,,5
296206,03-DEC-11,02-DEC-11,Khan,,en,69.157.154.132,hickeymj@sympatico.ca,14181890,000000121638929,5,4,"I made 3 phone calls re my problem. The first was to bell pc care and that was a waste of time. They referred me to a chat line. Another waste of time. Finally, I was connected to an agent in India, I believe, who knew what he was doing and finally solved my problem. Any comments I've made refer to the last tech. The others didn't seem to know what they were doing.",4
296207,03-DEC-11,02-DEC-11,Margaret,,en,76.67.101.227,jenjenip@sympatico.ca,14182552,000000121644752,4,4,,5
296208,03-DEC-11,02-DEC-11,Tarek,,fr,76.64.238.167,fbeaulieumasse@sympatico.ca,14180854,000000121634770,5,5,,5
296209,03-DEC-11,02-DEC-11,Malek,,fr,70.29.154.155,concerto@sympatico.ca,14179530,000000121645192,4,4,"Enlever toutes les étapes enregistrées
avant de pouvoir parler à un technicien
qui est le seul à pouvoir apporter de l'aide.",4
296210,03-DEC-11,03-DEC-11,Mohan,,en,184.151.63.151,care-lyn@sympatico.ca,14178966,000000121654149,1,1,Not hanging up on the customer because your shift ended during the call.,1
296211,03-DEC-11,30-NOV-11,Karina,,en,64.231.82.112,cox.p@sympatico.ca,14153530,000000121583103,5,5,,5
296212,03-DEC-11,30-NOV-11,Richard,,en,76.70.113.117,alcorreia@sympatico.ca,14151490,000000121581248,1,2,Hve a much quicker response time,1
296213,03-DEC-11,02-DEC-11,Sarra,,fr,70.26.232.250,denisgj.martel@sympatico.ca,14180026,000000121638056,5,5,"J'avais de la dificulté a entendre la voix de l'agent. Une systême pour adjuster le volume serait apprécier. Autrement, le service était excellent. ",5
296214,03-DEC-11,02-DEC-11,Saifuddin,,en,174.93.20.212,erinwilson_82@sympatico.ca,14180719,000000121640682,5,5,,5
296215,03-DEC-11,02-DEC-11,Vijay,,en,70.49.75.196,jax_xx3@sympatico.ca,14182414,000000121637374,4,4,,5
296216,03-DEC-11,02-DEC-11,Chiraz,,fr,65.92.164.232,albiny.provost@bell.net,14177762,000000121644511,5,5,"Tout est parfait, continuez dans le même sens.",5
296217,03-DEC-11,20-SEP-11,Ana,,en,65.95.244.199,ron.kaine@bell.net,13334294,000000120025063,4,4,,5
296218,03-DEC-11,01-DEC-11,Christopher,,en,67.71.37.174,wilson_lorraine@sympatico.ca,14176858,000000121612808,5,5,,5
296219,03-DEC-11,30-NOV-11,Elmer,,en,184.163.138.80,douglasfreeman@sympatico.ca,14154382,000000121597320,5,4,Everything was ok he verified what he could at a distance and then was able to set up an appointment for the next day by a technicien,5
296220,03-DEC-11,02-DEC-11,Mohamed Nidhal,,fr,69.159.97.10,jocelynegrenier@sympatico.ca,14182810,000000121639503,5,5,rien,5
296221,03-DEC-11,02-DEC-11,Evangeline,,en,50.101.37.5,kenmay@sympatico.ca,14183354,000000121644184,4,4,better understanding on the phone hard to understand sometimes ,4
296222,03-DEC-11,02-DEC-11,Henry,,en,65.95.26.114,wnmessecar@bell.net,14189218,000000121632414,5,5,,5
296223,03-DEC-11,01-DEC-11,Robert,,en,67.70.204.245,lyn-rik.lean@sympatico.ca,14171696,000000121616929,5,5,Everything worked just fine.  Could not have gone better.,5
296224,03-DEC-11,02-DEC-11,Mohamed,,fr,76.68.188.189,dn.veilleux@sympatico.ca,14180224,000000121647284,5,5,,5
296225,03-DEC-11,02-DEC-11,Jacqueline,,en,174.95.4.60,dan.lacombe@sympatico.ca,14179762,000000121650006,2,2,"You sent a guy to my house at 8 AM on a Sunday morning two weeks ago to tell me he could not fix it because of a cable problem.  This morning I call again because since that call two weeks ago, the internet has been down at least 5 more times and the guy tells me that someone is coming to dig up my lawn today to fix the problem and now its working again and there is no sign of anyone coming to dig up the lawn...which I think is not even required!! The one thing you could do better is hire one person that has a clue...I guess you downsized all the people that understood your consumer business.",1
296226,03-DEC-11,02-DEC-11,Tarek,,fr,76.67.89.9,lise1andre99@sympatico.ca,14183980,000000121645928,5,5,Rien de mieux...M.Tarek a ete devoue ..patient ..je le remercie infiniment,5
296227,03-DEC-11,30-NOV-11,Camille,,en,184.144.184.254,gordon.empey@sympatico.ca,14155622,000000121598144,3,3,After 3 trys they finally got it right,4
296228,03-DEC-11,02-DEC-11,Roshan,,en,65.95.100.163,jvr007@sympatico.ca,14183156,000000121634431,1,1,Don't lie to me.,1
296229,03-DEC-11,28-NOV-11,Francis,,en,69.158.142.129,barbara.desand@sympatico.ca,14125108,000000121534017,1,4,"Not speak to as many people.  It is very annoying to speak to 3 different people for one problem.  One says it will be fixed, one says they can't do it and one person that I could not hear and had to keep asking her to speak up.",1
296230,03-DEC-11,30-NOV-11,Mohamed Amine,,fr,70.49.76.250,tremblaymarco@sympatico.ca,14163216,000000121601929,1,1,"M'expliquer les solutions possibles, son attitude semblait vouloir dire donnez moi accès à votre ordi car je n'ai pas de temps à perdre avec vous et de toute façon vous n'êtes pas assez intelligent pour comprencre ce que je fais... ! Ce fut une expérience complètement désagréable.",1
296231,03-DEC-11,02-DEC-11,Mariama,,en,67.68.199.248,cdavis4@sympatico.ca,14179096,000000121644600,5,5,,5
296232,03-DEC-11,22-NOV-11,Carlos,,en,65.93.105.33,ckohlman@sympatico.ca,14059088,000000121419289,3,3,have a better understanding of mac computers and how they interact with internet,3
296233,03-DEC-11,02-DEC-11,Manoranjith,,en,76.68.232.66,bg.dartois@sympatico.ca,14178472,000000121631800,5,5,"I had been unable to access my e-mail, but the technician discovered the problem and rectified it without delay.  He also handled another existing problem that I didn't ask him about. He was courteous, efficient and spke loudly and clearly when I told him that I have a hearing disability.",5
296234,03-DEC-11,02-DEC-11,Leslee,,en,74.15.204.166,bmelikian@sympatico.ca,14178586,000000121642808,4,4,"Due to personal reasons, as I've requested from your Bell Cust. Representative Leslee, to extend my time limit by a week, for the return of my old SpeedStream modem, it has been recieved with a very positive attitude, which made me very confortable and not worried.
I thank you all for the positive attitude that was shown to me.
With Best Regards

Berdj Melikian
bmelikian@sympatico.ca",5
296235,03-DEC-11,02-DEC-11,Vladimir,,en,174.95.97.149,rkeshwar@bell.net,14186919,000000121653866,4,4,things were fine.,5
296236,03-DEC-11,02-DEC-11,Mouna,,en,70.30.84.132,ted.guloien@sympatico.ca,14188434,000000121652021,5,5,"If I'm going to be put on hold -- which I understand is a financial, not a customer relationship building, decision on Bell's part -- then make the experience more pleasant: don't thank me every 20 seconds for hanging in and reminding me I'm still on hold, and do something about the music (I'd rather learn something than listen to that offensive loud music).",4
296237,03-DEC-11,03-DEC-11,Gerardo,,en,70.27.8.209,colin.doyle@sympatico.ca,14179518,000000121654102,4,4,,4
296238,03-DEC-11,02-DEC-11,Jose,,en,74.14.4.26,jkrause@sympatico.ca,14182706,000000121649014,4,5,The wait time on hold to get a live person. Once I spoke to someone everything flowed smoothly,4
294661,29-NOV-11,28-NOV-11,Matthew,,en,76.66.168.127,tessat5@sympatico.ca,14136046,000000121524445,4,4,,5
294662,29-NOV-11,28-NOV-11,Celina,,en,70.50.178.207,john.vanrooyen@sympatico.ca,14130208,000000121536769,4,5,I am hard of hearing thus it was somewhat difficult to understand her. It took a little longer to resolve the problem but in the end all was well.,5
294663,29-NOV-11,28-NOV-11,Serina,,en,65.94.168.4,wright.d@sympatico.ca,14136738,000000121550086,5,5,Not a thing.,5
294664,30-NOV-11,28-NOV-11,Srinivas,,en,64.229.180.13,BENCAMALAD@sympatico.ca,14123974,000000121549986,5,4,,5
294665,01-DEC-11,30-NOV-11,Yves,,en,70.49.125.108,michaelgreenberg@bell.net,14159422,000000121579977,3,3,"Yves was very professional and took the time to research the problem and says that it will be resolved; however,I have spoken to many representatives in the past who said they would resolve the same problem and to date it still exists.  If i was able to get a confirmation by e-mail, even a written letter I would have felt much more confident.  Without this lettr every time I call Bell nobody knows what's going on and there is no record of what's been done. ",2
294666,01-DEC-11,30-NOV-11,Daniella,,en,70.27.79.140,htrendle@sympatico.ca,14156068,000000121601198,5,5,"Daniella was the best rep that I have ever experienced, at least I could understand her, unlike most of your reps",5
294667,01-DEC-11,30-NOV-11,Lila,,en,67.70.196.245,rhealjean@sympatico.ca,14161274,000000121582313,4,5,Quit making mistakes on our bill in your billing department...,4
294668,01-DEC-11,30-NOV-11,Radhia,,fr,70.52.55.164,martin.pellerin@sympatico.ca,14159018,000000121579224,5,5,,5
294669,01-DEC-11,30-NOV-11,Stephanie,,fr,70.52.55.164,martin.pellerin@sympatico.ca,14159020,000000121579116,4,4,,4
294670,01-DEC-11,30-NOV-11,Iris,,en,70.31.43.224,herb.preikschas@sympatico.ca,14155940,000000121589559,5,5,"Iris, who helped me was very patient and walked me through all the steps to resolve my issue. Call centre in El salvador - better service there than my experiences with reps in canada",5
294671,01-DEC-11,30-NOV-11,Rolando,,en,70.31.75.253,basimpson@bell.net,14152206,000000121586814,5,4,Nothing.Your Rep. Assured me our service would Improve as far as losing  the Internet so often. I am quite satisfied.Thank You...Beverley Swinnerton....,4
294672,01-DEC-11,29-NOV-11,Matthew,,en,74.15.88.55,l.hadden@sympatico.ca,14144350,000000121553678,5,4,,4
294673,01-DEC-11,30-NOV-11,Jessica,,en,50.101.90.219,damoon@sympatico.ca,14153714,000000121592183,5,5,Your rates are becoming too expensive. Your reps are then left to try and justify these expensive plans. ,2
294674,01-DEC-11,30-NOV-11,Moemen Belleh,,fr,67.70.113.115,rroyconseil@sympatico.ca,14161634,000000121602506,3,5,,4
294675,01-DEC-11,30-NOV-11,Pau,,en,192.197.71.189,trw29@sympatico.ca,14163256,000000121579925,4,4,,5
294676,01-DEC-11,30-NOV-11,Gregory,,en,64.228.90.196,oscarokz@sympatico.ca,14160290,000000121578604,4,4,"Gregory was patient enough to repeat his
instructions until I understood.   So it was an excellent session.",5
294677,01-DEC-11,30-NOV-11,Catherine,,en,70.30.111.82,edel@sympatico.ca,14154574,000000121580809,5,5,nothing,5
294678,01-DEC-11,30-NOV-11,Alex,,fr,67.68.134.197,richard.turcot@sympatico.ca,14161310,000000121593705,4,4,"À deux reprises, il a fallu que j'appelle deux fois pour avoir la ligne. Lors du premier appel, un message enregistré, en anglais, m'informait que le système téléphonique n'était pas disponible et que je devais ré-essayer plus tard.",4
294679,01-DEC-11,30-NOV-11,Roy,,en,174.89.138.67,tcmcgowan@sympatico.ca,14162890,000000121595137,5,4,,4
294680,01-DEC-11,30-NOV-11,Robert,,en,70.49.104.140,c-storrance@sympatico.ca,14152774,000000121582285,4,4,"Don't leave me an automated message to urgently call you then leave me waiting in the loop for 15 minutes - let's waste your time! Also my account was not even due and the call was to correct a mistake made when I rearranged my services and my internet bill was started as a new account in my own name when the our bill is a one bill in my husband's name and couldn't be corrected by me ( who has been paying your bill for 35 years..)
The representative who I spoke to was great - non of this was his fault.
I think your collection department could wait until the bill is at least overdue - I pay by postdated bank payment.
",3
294681,01-DEC-11,30-NOV-11,Rain,,en,70.50.29.42,ipotts@sympatico.ca,14156198,000000121584332,5,5,,4
294682,01-DEC-11,30-NOV-11,Nelly,,en,184.145.64.47,sanr44@sympatico.ca,14161880,000000121579716,5,5,,5
294683,01-DEC-11,30-NOV-11,Mario,,en,76.65.47.147,miklor@sympatico.ca,14159548,000000121583959,4,5,Put info on your website about setting up email on all types of Tablets.,5
294684,01-DEC-11,30-NOV-11,David,,en,174.93.24.6,kitwhitemore@sympatico.ca,14157690,000000121582574,5,5,"It was very good. The agent (David( knew what he was doing and was very helpful. I did, however, have one (Luis) the previous day who was not knowledgeable at all and wanted to do a drastic procedure - a reinstall of the program - when all that was needed was to fix a typo on the password",3
294685,01-DEC-11,30-NOV-11,William,,en,65.94.135.118,sgas@sympatico.ca,14162090,000000121598206,4,5,..at times difficulty understanding accent..but was OK,5
294686,01-DEC-11,30-NOV-11,Oscar,,en,76.68.155.242,mccooktaylor@bell.net,14159232,000000121580821,5,5,less waiting time for your representative,5
294687,01-DEC-11,30-NOV-11,Luis,,en,70.53.104.75,nslittle@sympatico.ca,14160196,000000121587239,1,2,have info about my default gateway,2
294688,01-DEC-11,30-NOV-11,Radhika,,en,70.53.104.75,nslittle@sympatico.ca,14160198,000000121588026,1,1,,
294689,01-DEC-11,29-NOV-11,Manel,,fr,184.144.166.157,alain.lanson@sympatico.ca,14137596,000000121555619,5,4,,4
294690,01-DEC-11,30-NOV-11,Mahender,,en,76.71.99.241,jolly15@sympatico.ca,14157136,000000121580590,3,1,"Provide better English speaking representatives.  He politely could not handle our question and quickly transferred us over to someone who could.  However we waited approx 10 minutes for an answer from that department, finally gave up and hung up without our inquiries being handled by your company.    This highly sucks!   So the outcome, we never got any service from your company little lone help with our problem.  Your customer service is less that acceptable.   Is your policy...""once you suck in a customer, then they don't matter to you!""   That's my theory and I tell everyone!",1
294691,01-DEC-11,24-NOV-11,Methil,,en,70.30.60.87,darryltill@sympatico.ca,14086566,000000121450676,3,3,called back when promised,3
294692,01-DEC-11,30-NOV-11,Wassim,,fr,70.52.75.218,pierrot1954@sympatico.ca,14160796,000000121582475,5,5,rien du tout,5
294693,01-DEC-11,30-NOV-11,Selassi,,fr,174.88.159.198,jean-claude.hebert@sympatico.ca,14156594,000000121591975,3,4,,4
294694,01-DEC-11,30-NOV-11,Shakeel,,en,209.87.237.252,jm_morin@sympatico.ca,14156900,000000121586950,1,1,,1
294695,30-NOV-11,28-NOV-11,Larissa,,en,174.95.183.108,aubreyballantine@sympatico.ca,14124986,000000121539655,4,4,,4
294696,30-NOV-11,29-NOV-11,Murali,,en,76.67.117.95,fdcollis@sympatico.ca,14141254,000000121572027,5,4,,5
295191,01-DEC-11,30-NOV-11,Ibtissem,,fr,70.26.235.121,jici.skywalker@sympatico.ca,14156820,000000121602888,2,2,"1-Votre expertise pour les MacMail est moins bonne que je le croyais. 2 - J'ai un compte Gmail, on m'a suggéré après la remise en route de Sympatico de trouver moi-même la solution pour ma boîte Gmail. 
3 - L'intervenant était en Tunisie pas au Québec, la sécurité dans ce cas, qu'est-ce que cela veut dire  à long terme, ai-je toujours un encryptage et une protection sécuritaire dans mes communications puisque j'ai remis l'autorisation ou la prise de contrôle de mon ordi à votre expert-conseil ? C'est la première fois que je ne recommanderais pas Bell et cela fait près de 40 ans que je suis client chez-vous. Je n'ai rien contre le technologue qui a exécuté les travaux, mais on aurait dû me laisser le choix entre un service à l'étranger et un service d'ici, la sécurité informatique et le vol d'identité vous en faites quoi ? Vous me semblez faire peu de cas de la protection du consommateur, est-ce que je me trompe? Vous devriez voir le coût de vos services comme un tout, on paie plus pour un haut degré de sécurité et de services. Je vais devoir consulter un tiers entrepreneur pour évaluer la sécurité de mon ordinateur avant de m'en servir ! Je n'aurais jamais cru cela possible avec Bell, jamais. J'ai vraiment l'impression d'avoir été floué. Désolé, il me serait difficile de faire une recommandation favorable à l'endroit de votre entreprise, que je croyais jusqu'à récemment être la mienne, si on peut dire. gm",2
295192,01-DEC-11,01-DEC-11,Khan,,en,76.64.76.253,Cerberus666@bell.net,14150862,000000121604009,5,5,I don't believe there is anything you can do to improve the excellent quality I get all the time.,5
295193,03-DEC-11,02-DEC-11,Mohan,,en,174.88.51.31,jvallejo@sympatico.ca,14183146,000000121653214,5,5,"Nothing.  Mohan was excellent!  However if you are testing a third party provider's level of service, this is a testament to Mohan's personal code of excellence and not the third party provider's.  Hire him yourself if he's not one of yours!",5
295194,03-DEC-11,29-NOV-11,Mariem,,fr,67.68.205.25,carrasco@sympatico.ca,14139190,000000121563053,1,1,"je ne suis pas d'accord avec la décision de Bell sur la facture. Je n'ai pas été avisé du changement et je n'ai pas reçu la facture par le biais Correro mon courrier.La personne qui a répondu a une mauvaise éducation,cette personne a raccroché le téléphone, sans donner la réponse que j'ai demandé.
JE DEMANDE A BELL D'ENVOYER LA FACTURE À MON ADRESSE EMAIL: carrasco@sympatico.ca",1
295195,03-DEC-11,02-DEC-11,Priya,,en,70.27.66.239,paul.bagot@sympatico.ca,14186078,000000121648893,5,4,nothing more,4
295196,03-DEC-11,02-DEC-11,Maria,,en,174.117.189.135,rowboat@sympatico.ca,14187194,000000121648151,2,4,,5
295197,03-DEC-11,28-NOV-11,Lucas,,en,76.64.40.205,walter.roberts@sympatico.ca,14136594,000000121542050,4,4,"Origionally when I bundled I was told my monthly cost for all services would be 128.00 my bill has been consistantly over that since. I tend to feel I was duped, somthing I dont expect from Bell.",2
295198,03-DEC-11,02-DEC-11,Madhu,,en,174.92.246.90,PAT-64@sympatico.ca,14177385,000000121634200,4,4,,5
295199,03-DEC-11,30-NOV-11,Jamila,,fr,65.94.9.92,vdesimini@sympatico.ca,14163400,000000121580461,4,4,"Quelque fois les représentants au téléphone ne se font pas entendre correctement - ils parlent, la bouche loin du micro - j'ai de la difficulté à bien les comprendre.  ",5
295200,03-DEC-11,02-DEC-11,Sumithra,,en,184.146.169.20,grayrose@sympatico.ca,14181576,000000121649077,5,5,,4
295201,03-DEC-11,02-DEC-11,Arthur,,en,76.69.106.155,brucejoslin@sympatico.ca,14178824,000000121638546,5,4,,4
295202,03-DEC-11,03-DEC-11,Sriram,,en,76.64.12.72,smileworks@sympatico.ca,14187904,000000121654112,5,5,,5
295203,03-DEC-11,02-DEC-11,Jose,,fr,70.29.163.121,murielcadieux5@sympatico.ca,14185510,000000121651213,5,4,Rien,4
295204,03-DEC-11,02-DEC-11,Arjuman,,en,70.55.12.124,werner.dresler@sympatico.ca,14189112,000000121642901,5,5,"I was extremely pleased with your Customer care person since she resolved all my problems; she was extremely efficient, had a lot of patience was extrely knowledgeable and very friendly. I cannot refer to anything that could be improved.",5
295205,03-DEC-11,02-DEC-11,Kevin,,en,69.159.10.132,rob.sipp@sympatico.ca,14186978,000000121630619,5,5,nothing else,5
295206,03-DEC-11,02-DEC-11,Samiha,,en,69.156.83.109,pierre.laviolette@sympatico.ca,14186274,000000121643051,5,5,Nothing,5
295207,03-DEC-11,02-DEC-11,Kanchumarthi,,en,184.148.66.138,mdegasperis@sympatico.ca,14184870,000000121650034,5,5,It was all good.,5
295208,03-DEC-11,02-DEC-11,Jordan,,en,174.93.31.17,rfpike@sympatico.ca,14186822,000000121643616,2,3,,3
295209,03-DEC-11,02-DEC-11,Karen,,en,65.95.137.133,bguest@bell.net,14178486,000000121634564,5,5,gone a bit faster,4
295210,03-DEC-11,02-DEC-11,Salwa,,fr,74.14.209.244,c-marineau@sympatico.ca,14178886,000000121632918,4,3,,3
295211,03-DEC-11,02-DEC-11,Latregan,,fr,74.14.209.244,c-marineau@sympatico.ca,14178888,000000121641704,5,5,,4
295212,03-DEC-11,01-DEC-11,Ahmed,,en,67.70.71.183,mitchel@bell.net,14172726,000000121609684,4,4,"let us know about promotions instead of us having to call in informing about it, we are the paying customers, we should be advised of the promotions right away",4
295213,03-DEC-11,19-NOV-11,Houssem,,fr,76.67.198.181,carole_57@sympatico.ca,14028634,000000121351618,3,4,J'aurais aimé comprendre pourquoi le chemin pour accéder à mes courriels a été modifié sans que j'en sois informée.,5
295214,03-DEC-11,01-DEC-11,Bernard,,en,76.64.149.21,beema1@sympatico.ca,14165288,000000121625655,4,4,,5
295215,03-DEC-11,02-DEC-11,Jose,,en,65.94.114.141,jason.kroft@sympatico.ca,14182406,000000121630930,1,1,"get a technician to my home in the scheduled time that you confirmed in additional to sending the right, skilled technicians do to the work, and to get the orders correct in your system so that you know whether the work has actually been completed or not.",1
295216,03-DEC-11,02-DEC-11,Aquiles,,en,76.67.18.131,rickb@sympatico.ca,14186890,000000121653908,4,5,,3
295217,03-DEC-11,01-DEC-11,Julio,,en,64.228.141.66,prettylady6@bell.net,14174000,000000121626818,4,4,When a question is asked why put the customer to another number if calling bell shouldn't they know how to help cutstomer,4
295218,03-DEC-11,01-DEC-11,Med Nabil,,fr,174.93.245.21,noisblanc@sympatico.ca,14173264,000000121609631,3,4,l'interlocuteur semblait exaspérer ( son ton de voix)que je ne comprenne pas,4
295219,03-DEC-11,08-NOV-11,Suresh kumar,,en,70.26.45.107,knepean@sympatico.ca,13911652,000000121116630,5,4,Thank you for your help,5
295220,03-DEC-11,03-DEC-11,Nagender,,en,70.24.215.143,tobymin@sympatico.ca,14188630,000000121654083,5,5,,5
295221,03-DEC-11,02-DEC-11,Khaled,,fr,174.91.255.71,jaseguin@sympatico.ca,14182400,000000121651910,3,5,"Moi je ne connais pas beaucoup internet
Avec lui après un certain temps il est venu a résoudre le problème",4
295222,03-DEC-11,02-DEC-11,Adam,,en,65.95.82.48,lindatan@sympatico.ca,14183956,000000121649624,2,2,keep your promise and honour the promise to your royal customer,1
295223,03-DEC-11,25-NOV-11,Karthika,,en,69.158.98.193,msharifullah@sympatico.ca,14104358,000000121494353,5,5,,5
295701,01-DEC-11,29-NOV-11,Claudia,,en,70.27.235.179,blr@bell.net,14138706,000000121572263,4,4,can't think of anything.  Pls. let your technician know he left a screw driver here.  I thought it belonged to Hy Tec Security guys as they arrived just when your Tech. was leaving. He mentioned he lives in Beaverton area-Hy Tec office is in Beaverton and he can pick up his screw driver there. I spoke w/them today regarding this.  thank you.,4
295702,01-DEC-11,30-NOV-11,Sandra,,en,74.12.250.187,sbruder@sympatico.ca,14161950,000000121579143,5,3,The CCR could not explain why I needed to have a reset done at Bell's end and what causes this to be done given this is the first time this has ever happened.,1
295703,01-DEC-11,28-NOV-11,Andrea,,en,64.228.145.86,mg.mack@sympatico.ca,14132416,000000121550989,5,5,,5
295704,01-DEC-11,30-NOV-11,Asma,,fr,76.69.172.214,andre.chalifour@bell.net,14151706,000000121589473,5,4,,4
295705,01-DEC-11,30-NOV-11,Ahmed,,fr,76.69.172.214,andre.chalifour@bell.net,14151708,000000121589057,5,5,,5
295706,03-DEC-11,02-DEC-11,Radhika,,en,67.71.128.102,peter1937@sympatico.ca,14186180,000000121642828,5,5,I was very satisfied.Keep up the good work.,5
295707,03-DEC-11,02-DEC-11,Karthika,,en,174.92.94.19,neptune1950@bell.net,14185608,000000121629449,5,5,all good thank you.,5
295708,03-DEC-11,02-DEC-11,Rym,,fr,74.15.213.215,a102@sympatico.ca,14177490,000000121630431,5,4,Rien de plus.,4
295709,03-DEC-11,02-DEC-11,Temsu,,en,184.146.137.76,dcbrown@sympatico.ca,14179900,000000121632176,5,5,Although the person we spoke to had fairly good English speaking skills he still had a quite a thick accent and we would have preferred speaking to someone who could speak English more clearly.,5
295710,03-DEC-11,02-DEC-11,Sulochana,,en,70.26.151.189,carolin.nicholson@sympatico.ca,14179020,000000121645686,1,1,"Have people who have technical skills and who can pinpoint problems. This service person told me that I had a computer problem, not a wireless problem and to consult a computer technician - which I did and who did not detect any computer problem but found a wireless problem!",2
295711,03-DEC-11,02-DEC-11,Tathiana,,en,67.71.140.106,r___williamson_42@sympatico.ca,14186558,000000121637664,1,1,NOT HANG UP ON ME TWICE< I HOPE IT WAS RECORDED !!!!!!!,2
295712,03-DEC-11,02-DEC-11,Osman,,fr,184.145.214.243,dumasmiche@bell.net,14180416,000000121644068,5,2,"Le service à la clientèle n'est pas en cause.  L'employé qui m'a répondu a été formidable, empathique et a chercher à satisfaire à ma demande en trouvant un compromis qui était acceptable pour moi. 
Cependant, ce n'est pas là le problème.  Le problème est que:  Lorsque j'ai pris entente avec Bell pour changer de fournisseur de service le 6 octobre 2011, l'agent Bell no. EX92380 m'a dit que mes services me couteraient 50$ par mois pour 1 an et SANS augmentation.  Après un an, cela doit me couter 70 $ par mois SANS autre augmentation.  Moins d'un mois après que je me soit abonnée aux services de Bell, je reçois un avis que mon service internet va augmenter de 2$ en janvier, mon service de télé va augmenter de 3$ et le téléphone de 2$ soit une augmentation de 7 $ après 2 mois.  C'est INACCEPTABLE surtout qu'on m'avait dit que je n'aurais AUCUNE augmentation pour la première année.  Je trouve inadmissible qu'une compagnie de l'envergure de Bell ne soit pas capable de respecter les ententes prise avec ses clients. J'ai été plusieurs années avec Vidéotron et je n'ai jamais eu a faire face à une situation comme celle-ci avec eux.  
Donc ma plainte n'est pas en regard du service que j'ai reçu des employés qui m'ont répondu car j'ai reçu un bon service de leur part mais plutôt de l'attitude corporative et administrative de Bell qui ne respecte pas ses engagements de pris envers ses nouveaux abonnés.   ",2
295713,03-DEC-11,30-NOV-11,Krishnan,,en,174.91.41.10,bobwhittaker@sympatico.ca,14152546,000000121584859,3,1,"All support levles Tier 1 to Tier 3 confused with issue. Tier 3 had no rights or priviledges to fix problem. I spent many many hours going arond in circles. As of Dec 3 problem is not resolved. I have 2 computers running XP cannot acess my email in MS Express. 
After 4 days it took a tech from tier 2 about 15 min to resolve windows live.com connection to my email. Stil need MS Express resolved",1
295714,03-DEC-11,01-DEC-11,Mohamed,,fr,70.80.68.7,minnie17@sympatico.ca,14172696,000000121623320,1,1,,1
295715,03-DEC-11,02-DEC-11,Hussain,,en,174.91.42.41,susanne.j@sympatico.ca,14188242,000000121635332,5,5,,5
295716,03-DEC-11,02-DEC-11,Eduardo,,en,70.48.9.121,jeffcohen@sympatico.ca,14182534,000000121652982,1,1,Have people that are knowledgeable and not following a script. It's unfortunate when the customer is more knowledgeable then the company representative. ,1
295717,03-DEC-11,01-DEC-11,Jose,,en,74.15.47.157,randymcclymont@sympatico.ca,14174188,000000121606496,4,4,,4
295718,03-DEC-11,02-DEC-11,Lukasz,,en,76.66.126.170,velmagdavis@sympatico.ca,14188912,000000121636446,4,4,,5
295719,03-DEC-11,02-DEC-11,Baltharaj,,en,70.27.98.64,stoney2@sympatico.ca,14188154,000000121640438,4,4,,4
295720,03-DEC-11,28-NOV-11,Edgar,,en,65.93.163.101,rae-doris@sympatico.ca,14134043,000000121541480,5,5,"Nothing it was fast and easy for me.
Thank you.",5
295721,03-DEC-11,30-NOV-11,Alun,,en,76.10.156.166,pm.lahaise@sympatico.ca,14160840,000000121591268,5,4,This was my 3rd call re disconnecting my sympatico svc. I thought it was done on the 1st call but obviously not! Alun settled the billing problem for me. Thanks to him!My reason for disc was that my son has moved in & bought his service with him. ,4
295722,03-DEC-11,30-NOV-11,Elizabeth,,en,74.15.91.135,markbmenezes@sympatico.ca,14158940,000000121584162,2,2,"i hate dealing with calls being routed overseas, are you comfortable giving someone your details from another country? have you posted a contract that your call centers overseas have signed a document that is completely confidential? where is the data stored? on their servers or BELL CANADA servers located in canada?",1
295723,03-DEC-11,02-DEC-11,Jacques,,en,174.95.231.142,bmcafee@sympatico.ca,14178582,000000121635196,5,5,,5
295724,03-DEC-11,02-DEC-11,Budala,,en,70.29.91.176,dw.kovachik@sympatico.ca,14180442,000000121637676,2,2,I was transferred several times without any resolution and with some finger pointing between different areas of Bell.,3
295725,03-DEC-11,02-DEC-11,Priya,,en,69.159.84.81,hamartin@bell.net,14181708,000000121642525,5,5,nothing,5
295726,03-DEC-11,02-DEC-11,Nayeem,,en,70.29.91.176,dw.kovachik@sympatico.ca,14180444,000000121639122,4,4,"After explaining my situation for the 6th or 7th time with various Bell personnel, Bell finally sent out a technition. The technition came the same day and resolved the problem. Thank goodness for the technition !!!",3
295727,03-DEC-11,02-DEC-11,Sana,,en,76.69.125.224,wzachernuk@sympatico.ca,14189254,000000121649143,5,4,The problem should not have occurred in the first place.,4
295728,03-DEC-11,02-DEC-11,Liz,,en,70.51.226.48,varshnei@bell.net,14188878,000000121643049,5,5,,5
296239,03-DEC-11,02-DEC-11,Sujay,,en,174.91.181.252,gbannon@sympatico.ca,14181268,000000121639017,2,4,Take less time,3
296240,03-DEC-11,02-DEC-11,Hussain,,en,184.148.97.212,thomas.king083@sympatico.ca,14188558,000000121645523,5,5,,4
296241,03-DEC-11,02-DEC-11,Khalil,,fr,70.30.186.215,verreaultc@sympatico.ca,14188930,000000121632945,4,4,"tout etait correct 
selon mes besoins",5
296242,03-DEC-11,02-DEC-11,Drew,,fr,76.65.91.69,bibeau1@sympatico.ca,14178508,000000121631180,5,5,"on a très bien répondu et régler mon
problème ",5
296243,03-DEC-11,02-DEC-11,Stephan,,en,67.71.3.93,njoysmith@sympatico.ca,14185686,000000121634613,5,5,nothing - Stephan was very helpful,5
296244,03-DEC-11,01-DEC-11,Khalil,,fr,70.52.7.108,jeanne.tetreault@bell.net,14169756,000000121621833,5,5,,5
296245,03-DEC-11,26-NOV-11,Afroze,,en,70.54.125.81,dj-dj@sympatico.ca,14110312,000000121505357,4,4,Better english speaking help.  Sometimes the accents are difficult to understand.  Too much background noise.,4
296246,03-DEC-11,02-DEC-11,Lise,,en,184.145.67.107,tspeck2@sympatico.ca,14188746,000000121648299,3,3,"I never received an explanation as to why the original Loyalty person's interaction with me had not been recorded, and as to why no change was made to may account.  Even now, I have reason to believe that the lady that I spoke to yesterday has failed to execute all of the planned changes about which we spoke.",2
296247,03-DEC-11,02-DEC-11,Wayne,,en,64.231.131.183,umagumma@sympatico.ca,14188802,000000121630739,4,4,,4
296248,03-DEC-11,02-DEC-11,Rodolfo,,en,184.144.48.6,l.a.graham@sympatico.ca,14183604,000000121648267,5,5,Nothing,4
296249,03-DEC-11,02-DEC-11,Badreddine,,fr,174.91.246.192,michel_luce.lalonde@sympatico.ca,14185056,000000121631676,5,5,très bon service,5
296250,03-DEC-11,02-DEC-11,Ali,,en,76.70.114.217,marigold1@sympatico.ca,14184568,000000121652774,5,4,Ali was very understanding and gave me very polite service,5
296251,03-DEC-11,30-NOV-11,Chamseddine,,fr,184.144.136.194,vlise1956@sympatico.ca,14163540,000000121585769,5,5,,5
296252,03-DEC-11,02-DEC-11,Murali,,en,76.67.85.225,minouthecat@sympatico.ca,14185174,000000121643079,5,5,nothing the service was expecid  Poris from INDIA  did a woumderful job  10 out of 10  need more people like him that know what they are doing   thank you & MR. Porus ,5
296253,03-DEC-11,23-NOV-11,Larissa,,fr,65.92.248.245,aniktherrien@sympatico.ca,14071730,000000121430948,4,4,,4
296254,03-DEC-11,02-DEC-11,Gopi,,en,74.14.4.19,cpozzi@sympatico.ca,14179584,000000121629590,4,5,the accent was sometimes a little difficult to understand,5
296255,03-DEC-11,30-NOV-11,Nayeem,,en,174.35.238.116,dgshovey@sympatico.ca,14154154,000000121592537,1,1,I was trying to cancel my contract with sympatic...,1
296256,03-DEC-11,02-DEC-11,Manoranjith,,en,184.147.122.229,cadmanb@bell.net,14178918,000000121632358,1,1,Repersentive didn't listen to the issue and both the phone service and internet service is currently a mess and I am having even more trouble trying to straighten out the mess. I am very much considering switching providers for all my services currently being offered by bell,1
296257,03-DEC-11,02-DEC-11,Gabriel,,en,70.50.131.63,charlene.schoenholz@sympatico.ca,14179224,000000121639089,5,4,,5
296258,03-DEC-11,02-DEC-11,Baltharaj,,en,70.53.46.49,bartram@sympatico.ca,14178336,000000121631524,5,5,,3
296259,03-DEC-11,02-DEC-11,Sofiene,,fr,174.93.126.136,fbelbed@sympatico.ca,14180856,000000121640081,5,5,,5
296260,03-DEC-11,02-DEC-11,Mohammed,,en,184.148.101.142,jyspeck@sympatico.ca,14183164,000000121640208,4,4,"Prefer good language skills, minimal accent . The helper was very patient, easy to work with, accent minor, seemed really interested in solving my problem",5
296261,03-DEC-11,02-DEC-11,Hanen,,fr,67.68.217.181,grace.tucker@bell.net,14181550,000000121630550,5,5,,5
296262,03-DEC-11,02-DEC-11,Suresh,,en,70.31.6.223,sdhore@sympatico.ca,14187580,000000121652375,5,4,Improve the waiting experience. Let me know how long I will have to wait or better yet offer to call me back.It would be nice if your phone service was as satisfactory as your internet service!,3
296263,03-DEC-11,29-NOV-11,Teri,,en,184.145.12.159,mjkosztyla@sympatico.ca,14146110,000000121574482,1,1,Provide decent service at a competitive pricing so that we do not have to call the Customer Service.  We will be cancelling our internet services with bell.  At $70/mo with the turtle speed we are getting is totally rediculous.,1
296264,03-DEC-11,01-DEC-11,Hakim,,fr,76.69.174.216,sylviem-alaind@sympatico.ca,14175910,000000121623939,5,5,"Rien d'autre, car il a été très poli et a répondu à toutes mes questions. Merci encore à M. Hakim",5
296265,03-DEC-11,02-DEC-11,Badreddine,,fr,70.26.222.234,hguilbault@sympatico.ca,14181880,000000121648419,5,4,J'ai dû appeler à plusieurs reprises mais pour des problèmes différents. Chaque fois on s'est bien occupé de moi même si je ne suis pas très habile en ordinateur.,5
296266,03-DEC-11,02-DEC-11,Med Rami,,fr,74.12.229.89,sevignyl@bell.net,14187656,000000121641820,5,5,,5
296267,03-DEC-11,29-NOV-11,Heni,,fr,67.68.205.25,carrasco@sympatico.ca,14139192,000000121569676,1,1,"Même quand j'ai fait deux appels à Bell dans l'affaire du projet de loi, je n'ai toujours pas reçu la facture dans mon e-mail. Je me demande si Bell n'est pas intéressé à avoir des clients satisfaits.",1
296268,03-DEC-11,02-DEC-11,Manoranjith,,en,184.146.72.68,rgfletcher@sympatico.ca,14186830,000000121646297,5,5,"issue was with my computer, not the bell service or tech, help was A+ Great",5
296269,03-DEC-11,30-NOV-11,Majdi,,fr,174.93.199.105,johanne.tremblay034@sympatico.ca,14157036,000000121595853,5,5,,5
296270,03-DEC-11,30-NOV-11,Majdi,,fr,174.93.199.105,johanne.tremblay034@sympatico.ca,14157038,000000121596107,5,5,,5
296271,03-DEC-11,01-DEC-11,Gregorio,,en,216.209.199.149,lorisg@bell.net,14171518,000000121619409,5,5,nothing,5
296272,03-DEC-11,30-NOV-11,Liz,,en,70.27.29.224,wendlingfamily@sympatico.ca,14163682,000000121598331,1,1,Leave pricing same as what has been always paid for internet service $49 a month and not increase to $70 and say you have to pay that for the same service you always have paid $49 for,1
296273,03-DEC-11,26-NOV-11,Shirin,,en,65.94.198.211,jethro01@sympatico.ca,14112002,000000121509821,1,1,"by  listening  to  the  complaints & resolving  it !!!!!!!instead of  trying  to  get  you  to go  with  another  program  you  have   instead  of  what  you  have  already ! 
",1
296274,03-DEC-11,30-NOV-11,Mohamed,,fr,184.144.191.105,stpierre6@sympatico.ca,14162592,000000121596476,5,5,Absolument rien!!!,5
296275,03-DEC-11,26-NOV-11,Zohra,,fr,70.24.233.4,jeromelavoie@sympatico.ca,14111994,000000121496639,1,1,"J'ai résolu le problème moi-même.  Je connaissais quelqu'un qui avait un modem et je lui ai emprunté son Power supply.  Problème résolu.
Je n'ai jamais reçu un autre modem.
J'attends toujours.",1
296276,03-DEC-11,02-DEC-11,Hechmi,,fr,65.92.244.239,luce.gauthier041@sympatico.ca,14184156,000000121652535,5,4,,4
296277,03-DEC-11,02-DEC-11,Bedre,,en,184.148.116.239,twizz@sympatico.ca,14188770,000000121646789,5,4,,5
296278,03-DEC-11,04-NOV-11,Sam,,en,65.94.103.192,kstefurak@sympatico.ca,13870204,000000121032624,2,2,,3
296279,03-DEC-11,28-NOV-11,Vladimir,,en,50.101.76.105,meriksen@sympatico.ca,14132386,000000121540878,5,3,,5
294697,30-NOV-11,24-NOV-11,Sudheer,,en,74.14.201.9,sharon.blakeman@bell.net,14094330,000000121451551,2,1,Send a new modem along with a new cord.,2
294698,30-NOV-11,29-NOV-11,Caroline,,en,70.51.113.220,budmcrae1@sympatico.ca,14138970,000000121576912,4,4,,5
294699,30-NOV-11,29-NOV-11,Selim,,fr,69.157.153.22,jean-max@sympatico.ca,14143118,000000121577635,4,4,,4
294700,30-NOV-11,29-NOV-11,Kevin,,en,70.28.64.208,johnmt@bell.net,14143604,000000121562118,5,5,"the person was very helpful and took the time to isten to my issues..Sometimes, the customer service people are in a rush to get the next call for some reason..",4
294701,30-NOV-11,27-NOV-11,Sharmila,,en,74.15.249.23,jamesgervais@sympatico.ca,14119802,000000121522508,2,2,Be able to provide me with dsl instead of this rural internet that is always down,3
294702,30-NOV-11,14-NOV-11,Anne-Marie,,fr,69.156.65.160,rene.crepeault@sympatico.ca,13973980,000000121231934,4,4,j attend de voir la prochaine facture pour me prononcer ,4
294703,30-NOV-11,28-NOV-11,Prem,,en,69.157.53.15,pamela.curtis@sympatico.ca,14133370,000000121540924,5,5,"Nothing related to this visit, however, do have ongoing concerns regarding overall bell service and increasing rates for loyal customers.",3
294704,30-NOV-11,29-NOV-11,Amany,,fr,70.53.139.168,m.st-laurent@bell.net,14145148,000000121559289,4,4,"A mon premier appel, je n'ai pas reçu l'information adéquate à ma demande, je
disais que je quittais pour la Floride et que je voulais écouter mes continuitées, et la préposée ma dit que je devais augmenter ma vitesse internet et c'était faux, un autre employé ma dit c'était faux,que cela n'avait aucun rapport. Un expert rencontré à l'aéroport m'a dit de me procurer une clé UBS International et que le tout serait réglé. Je suis décue que la préposée m'est induite en erreur. 
que ",2
294705,30-NOV-11,27-NOV-11,Maurice,,en,70.48.252.30,robertpugh@sympatico.ca,14122490,000000121520967,5,5,Second technician was very difficult to hear.  Crackling noises/quiet voice,4
294706,30-NOV-11,28-NOV-11,Malek,,fr,65.92.218.178,claude_marcoux@sympatico.ca,14126316,000000121527055,5,4,,5
294707,30-NOV-11,29-NOV-11,Brahim,,fr,70.48.0.7,madpar@sympatico.ca,14145210,000000121558917,5,5,,5
294708,30-NOV-11,29-NOV-11,Srinivasan,,en,174.89.29.28,rjm_mac@bell.net,14147918,000000121568251,4,4,"someone who speaks a little better english,I had a lot of trouble understanding the representative",4
294709,30-NOV-11,29-NOV-11,Nesrine,,fr,70.55.98.75,mariellestsauveur@bell.net,14145432,000000121555562,5,5,,3
294710,30-NOV-11,29-NOV-11,Asir raja,,en,70.48.198.92,irgray@bell.net,14142672,000000121570122,5,5,nothing,5
294711,30-NOV-11,29-NOV-11,Shinoj,,en,184.144.73.69,hnievas@sympatico.ca,14142434,000000121556669,5,5,,5
294712,30-NOV-11,27-NOV-11,Pedro,,en,69.158.96.41,kclendor@sympatico.ca,14120396,000000121515874,5,5,"Pedro helped me beyond my expectations,and showed how to control my browser better than any other technician over years of association with bell. He did an excellent job. ",5
294713,30-NOV-11,25-NOV-11,Kamel,,fr,69.159.163.156,ti-bru@bell.net,14107280,000000121478515,4,2,"Dabord, j,ai perdu de la vitesse sur internet,je passe de 8,1 mbit/s a 6,5 mbit/s et pour la telé satellite, depuis une semaine, le signale coupe, 5 à 6 fois dans une émission de 1h. J'espère que vous allez remèdié à ça pour ne pas que je regrette mon abonnement avec vous...Merci!  ",3
294714,30-NOV-11,26-NOV-11,Heithem,,fr,67.68.165.83,lafontainet@sympatico.ca,14112744,000000121502877,5,5,Tout marche très bien...,5
294715,01-DEC-11,28-OCT-11,Soumia,,fr,70.26.254.22,fracoh@bell.net,13794600,000000120877407,5,5,"Comme tous les autres prestataires de services, vous n'envoyez un sondage d'évaluation qu'après avoir accordé une ""promotion cadeau"" au client.
Selon moi cette façon de procéder vise plus à induire des sondages très favorables qu'à établir l'opinion réèlle de votre clientèle sur la qualité globale du service qui lui est fourni.",3
294716,01-DEC-11,30-NOV-11,Edwin,,en,76.64.160.226,baydog@sympatico.ca,14152222,000000121601881,5,5,nothing,5
294717,01-DEC-11,26-NOV-11,Emely,,fr,69.158.128.168,suzanne.pitre@sympatico.ca,14116092,000000121498300,4,5,Le technicien nous a bien aidé,5
294718,01-DEC-11,30-NOV-11,Mohamed,,fr,76.65.65.30,nicojac@sympatico.ca,14160044,000000121584895,4,5,,4
294719,01-DEC-11,30-NOV-11,Marta,,en,50.100.184.203,miklos@sympatico.ca,14159550,000000121584141,5,5,"This might be a good place to lodge a complaint about the navigation of the bell.ca site;  I am a web designer, teach web design at Toronto School of Art.  Trying to change my email password was a difficult and confusing experience, and I did not succeed in doing so.  The bell site design must be counted as a failure for not considering user needs.",5
294720,01-DEC-11,30-NOV-11,Mohamed,,fr,24.201.195.68,pmartel1@sympatico.ca,14160842,000000121601017,1,1,"TOUT faire autrement! Nous servir avec des gens qui habitent dans NOTRE pays, ne pas nous raccrocher au nez 5 fois et surtout, ne pas nous dire que nos bureaux sont fermés quand ça fait 2 heures qu'on se fait trimbaler d'une personne à l'autre tout en répétant notre histoire 5 fois...  BREF, Bell, c'est carrément de la merde.",1
294721,01-DEC-11,30-NOV-11,Jeanette,,en,76.68.127.120,fasttracka@sympatico.ca,14154888,000000121584997,5,5,,5
294722,01-DEC-11,30-NOV-11,Med Ramzi,,fr,67.70.134.232,flh.bardier@sympatico.ca,14154976,000000121593333,5,5,rien de plus,5
294723,01-DEC-11,30-NOV-11,David,,en,174.91.228.136,zozoadventure@sympatico.ca,14163982,000000121582423,1,1,"Not given complete and acqurate information, for matter of facts was given wrong info. so after talking to few people I realised thatis to good to be true so I called back and canceled the plan that I ordered? ",1
294724,01-DEC-11,30-NOV-11,Radhika,,en,70.53.50.168,casats@bell.net,14152998,000000121594305,5,5,Nothing - the representative was respectful and efficient,5
294725,01-DEC-11,30-NOV-11,Imen,,fr,67.71.76.77,francine.grimard@sympatico.ca,14155062,000000121579892,1,1,"la dame qui m'a répondu hier, semblait avoir résolu mon problême d'ouverture de courriel...mais, ce matin je me retrouve avec le même problême...alors, rien de résolu...",
294726,01-DEC-11,30-NOV-11,Drew,,en,76.70.50.189,r.chester@sympatico.ca,14160990,000000121581571,5,5,,5
294727,01-DEC-11,30-NOV-11,Alisia,,en,74.15.76.112,russ.radcliffe@sympatico.ca,14161678,000000121594637,4,3,"when sending mail or bills getting my name correct J.Russell Radcliffe
        114 Radcliffe Cres RR#1
        Lucan, Ont. N0M 2J0",4
294728,01-DEC-11,30-NOV-11,Krishnan,,en,64.228.35.101,jbtaylor@sympatico.ca,14156540,000000121579642,2,2,"The first two people I talked to couldn't help. The third person was excellent at determining the problem; however the fix would have to wait for the install of Fibe TV on December 3 (we hope)",2
294729,01-DEC-11,30-NOV-11,Amine,,fr,74.12.168.75,laurencejohnson@sympatico.ca,14157948,000000121601144,3,4,,3
294730,01-DEC-11,30-NOV-11,Edwitch,,fr,174.91.237.92,garderi-golade@sympatico.ca,14155250,000000121579511,5,5,rien,5
294731,01-DEC-11,30-NOV-11,Nes,,en,174.88.32.248,ayisha2@sympatico.ca,14152066,000000121586503,5,4,There was nothing to improve.,5
295224,01-DEC-11,30-NOV-11,Juan,,en,70.51.73.136,emyers@bell.net,14154720,000000121584150,5,5,,5
295225,01-DEC-11,09-NOV-11,Sayeeduddin,,en,184.148.234.207,jbarone1@sympatico.ca,13922582,000000121138439,5,5,,5
295226,01-DEC-11,30-NOV-11,Travis,,en,50.101.150.25,domo1@sympatico.ca,14154328,000000121601065,5,4,I still do not understand how an alternate email address ended up in my profile.  Was I hacked or was it a place holder left by another bell rep?,5
295227,01-DEC-11,30-NOV-11,Mahmoud,,fr,184.144.164.41,rsaulce@sympatico.ca,14161636,000000121598796,4,5,,4
295228,01-DEC-11,30-NOV-11,Sourour,,fr,174.89.79.16,chjacob@sympatico.ca,14153198,000000121594206,2,2,"Parlez à une personne du QUÉBEC.
",2
295229,01-DEC-11,26-NOV-11,Maria,,en,70.24.214.214,pavel.katkov@sympatico.ca,14114516,000000121506074,4,4,,4
295230,01-DEC-11,20-NOV-11,Moez,,fr,70.49.92.201,patricketsonia@bell.net,14041476,000000121359162,1,1,"-Ne pas me transférer à un autre département, après 45 min d'attente et de discussion. J'ai dû recommencer à zéro. 
-Ne pas me donner des avis différents à chaque agent à qui je parlais. 
-Ne pas donner des rendez-vous qui ne sont pas tenus, nous perdons un temps fou à attendre vos agents. 
-Ne pas avoir des départements qui ne se communiquent pas ou ne pas avoir un service internet/téléphone si segmenté. Les agents en savent trop peu, ne peuvent nous renseigner que sur une petite partie de tous vos services. 
-Après 11 jours d'attente pour l'installation d'un téléphone à domicile et un service internet qui FONCTIONNENT TOUS LES DEUX, je pense qu'il ne serait pas exagéré d'offrir une compensation financière (crédit d'un mois ou autre). Sincèrement, comme première expérience chez Bell, votre compagnie n'a pas du tout l'air professionnelle, sérieuse ou d'avoir ses clients à coeur. Évidemment, je n'hésiterais pas une seconde à changer de fournisseur, si une offre comparable voire + abordable m'était offerte.
-Ne pas avoir des techniciens qui quittent le domicile sans vérifier leur travail et s'assurer que TOUT fonctionne. 
-Ne pas avoir un superviseur qui s'impatiente, alors que nous comme client avons dû endurer 11 jours d'attente, de rendez-vous non respectés, de travail mal fait, de discussions et d'attente interminables au téléphone.
Bref, expérience horrible. Et malgré le fait que j'ai demandé de nombreuses fois d'annuler mon abonnement, on ne l'a pas fait. Comme je suis partie en voyage, que j'ai laissé ça derrière moi et qu'à mon retour, tout était bizarrement réglé, j'ai décidé de continuer à aller de l'avant avec vous, mais je suis définitivement insatisfaite du service que j'ai reçu.
Je m'attends bien évidemment à me faire créditer au minimum les 11 jours de non-service que j'ai dû subir. 
",1
295231,01-DEC-11,29-NOV-11,Dilli,,en,65.94.59.28,p.w.l@sympatico.ca,14146842,000000121575915,3,2,Could have provided a more definitive response as to when the problem would likely be resolved.,3
295232,01-DEC-11,29-NOV-11,Caroline,,en,64.231.45.184,darnet1@sympatico.ca,14140064,000000121577478,4,4,,5
295233,01-DEC-11,28-NOV-11,Ericka,,en,67.68.139.23,rschiasson@bell.net,14134704,000000121542404,4,4,I attempted to correct the problem on-line but it didn't sem to be taken care of until I phoned and talked directly to a representative.,3
295234,01-DEC-11,28-NOV-11,Yara,,en,70.54.142.222,milionis@sympatico.ca,14132606,000000121550044,4,4,"Being able to do this by myself in the first place if the original Bell Internet program was working properly. 
It still doesn't work, which means if I need to change something I will have to call again.

Not having to wait for so long.

Difficult to understand because of the echo of the phone being too close to the computer. ",5
295235,02-DEC-11,30-NOV-11,Henry,,en,67.68.21.85,charleshenry@bell.net,14153148,000000121603226,5,,time on hold is a big facyor and the second think systematic structure that I had the same problem later,4
295236,02-DEC-11,01-DEC-11,Marouen,,fr,76.67.165.122,josbebert@sympatico.ca,14170302,000000121610043,5,5,,5
295237,02-DEC-11,01-DEC-11,Hugo,,en,174.89.236.115,s.mott@sympatico.ca,14174928,000000121626466,5,5,nothing.  he explained exactly what I asked and had a lot of patience going overthe explaination for me.,5
295238,02-DEC-11,01-DEC-11,Abraham,,en,174.88.217.128,mr_thibs@sympatico.ca,14172948,000000121613335,5,5,,5
295239,02-DEC-11,30-NOV-11,Sweta,,en,205.189.194.208,mrsboots@sympatico.ca,14159828,000000121585079,5,5,Nothing more-thank-you.,4
295240,03-DEC-11,01-DEC-11,Zulfiquar,,en,65.92.142.95,hilarym_88@bell.net,14169014,000000121623068,5,5,,5
295241,04-DEC-11,02-DEC-11,Venkatesh,,en,65.92.113.222,wcameron6@sympatico.ca,14189078,000000121634409,4,4,I don't believe there is anything else that the young gentleman could have done. The one thing that remains an irritant many times is the length of time it takes to get through to someone but this wasn't the case this time.,4
295242,04-DEC-11,02-DEC-11,Sumithra,,en,76.67.25.194,Lcyr@bell.net,14177330,000000121637061,4,3,"Not to wait so long and all those silly questions, press one press 2 etc....
Would be nice to go to a live individual straight away. Those individual should have a better understanding of Canada official language. I had to have the lady repeat many times.",2
295243,04-DEC-11,29-NOV-11,Dawood,,en,65.95.215.93,schik@sympatico.ca,14148668,000000121563230,5,5,,3
295244,04-DEC-11,03-DEC-11,Maria,,en,70.27.50.152,jzdunich@sympatico.ca,14193892,000000121665362,5,5,Not one thing as Maria was very helpful and her English was perfect. She done a great job and next time I hope to have her again.,5
295245,04-DEC-11,03-DEC-11,Marcos,,en,184.145.105.250,rd_mbuck@sympatico.ca,14196480,000000121666862,5,5,,5
295246,04-DEC-11,03-DEC-11,Umesh,,en,70.27.189.94,dianeandpaul@sympatico.ca,14191646,000000121667626,4,4,To have individuals than can speak clearly without a heavy accent,4
295247,04-DEC-11,03-DEC-11,Karen,,en,70.54.46.84,greg.wilson5@sympatico.ca,14192674,000000121668198,5,5,,5
295248,04-DEC-11,03-DEC-11,Omar,,en,70.30.33.157,grantham.tv@sympatico.ca,14192664,000000121661366,2,2,"My problem was that I could not log onto MyBell internet page. All I originally wanted to do was change my telephone service.
My telephone service was resolved by a phone chat, but after talking with Omar I could no longer log onto my  sympatico mail. Somehow an e-mail did come through informing me my password had been changed to : KoUE4Zed . I did not ask for that and this number did not even work!
After some horsing around I have managed to get my Sympatico working again by using my old password. Please do not change anything anymore unless I request it!  Gary Van Dyk.",2
295249,04-DEC-11,01-DEC-11,Edwin,,en,64.231.100.162,viper2@bell.net,14176646,000000121620322,5,3,They told me that the system in my area has a problem and they don't know when it will be fixed.,2
295250,04-DEC-11,16-NOV-11,Marvin,,en,76.67.66.118,jamartel@sympatico.ca,13993752,000000121283148,5,4,I can't think of anything.,5
295251,04-DEC-11,02-DEC-11,Bilel,,fr,65.94.171.219,mireille.yves@sympatico.ca,14185178,000000121651296,5,5,ces bien,5
295729,01-DEC-11,30-NOV-11,Oscar Ernesto,,en,76.69.23.248,bruce.hetherington@sympatico.ca,14152688,000000121598311,4,3,Provide assistance with solving the immediate issue rather than giving an alternative that didn't address the original problem.,4
295730,03-DEC-11,28-NOV-11,Nizar,,fr,174.92.171.166,c_lagace@sympatico.ca,14125792,000000121551122,5,5,,5
295731,03-DEC-11,28-NOV-11,Fourat,,fr,174.92.171.166,c_lagace@sympatico.ca,14125794,000000121534668,5,5,,5
295732,03-DEC-11,02-DEC-11,Kiely,,fr,184.145.180.2,madelyne164@sympatico.ca,14184330,000000121645381,5,4,"Ne pas faire d'erreurs du tout serait l'idéal... mais, ce n'est pas réalisable je crois, étant donné l'ampleur de la tâche! Quand même, il est toujours fastidieux de devoir s'occuper de tout, si on ne veut pas se faire exploiter.
Merci quand même d'avoir rectifié ce qui n'allait pas sur ma facture.",4
295733,03-DEC-11,02-DEC-11,Salvador,,en,64.231.20.119,wade.johnson@bell.net,14189032,000000121637855,5,5,not much .,5
295734,03-DEC-11,02-DEC-11,Haythem,,fr,76.68.137.248,cbinette11@sympatico.ca,14179084,000000121649617,5,5,,5
295735,03-DEC-11,02-DEC-11,Temsu,,en,69.157.155.213,homai.unwala@sympatico.ca,14181954,000000121635887,4,3,,4
295736,03-DEC-11,02-DEC-11,William,,en,65.92.33.228,waynehillman@sympatico.ca,14189068,000000121649361,5,5,Listen to my question more thoroughly.  I had to repeat its details. ,5
295737,03-DEC-11,29-NOV-11,Brahim,,en,70.48.59.69,robert.scott7@sympatico.ca,14148004,000000121576270,4,4,,4
295738,03-DEC-11,02-DEC-11,Edwin,,en,108.84.118.88,dvra@sympatico.ca,14180440,000000121636702,5,5,,4
295739,03-DEC-11,02-DEC-11,Margaret,,en,74.14.27.125,alan.bowes@sympatico.ca,14177744,000000121643795,5,5,nothing - everything was perfect.,5
295740,03-DEC-11,02-DEC-11,Anne,,en,184.151.63.183,tbbrown@sympatico.ca,14188394,000000121642328,4,2,"mention availability of other options,which I looked into on my own and ""will be"" dropping dial up service from my package as soon as new turbo hub is installed!",4
295741,03-DEC-11,29-NOV-11,Reuben,,en,67.70.207.33,s.knight2@sympatico.ca,14148372,000000121566114,3,2,called me back the next day like he said the would,4
295742,04-DEC-11,03-DEC-11,Asir raja,,en,65.92.77.113,sarout@sympatico.ca,14197035,000000121662403,4,1,The agent was very nice listening to our issue  but the Internet  problem isn't solved and we cannot blame the agent. The interruption and speed during the last week is terrible and defenitely Bell is aware of it. Not fixing such a problem will result in loosing the  customers. Thanks,2
295743,04-DEC-11,03-DEC-11,Emely,,en,74.14.32.132,lindaduncan@bell.net,14194448,000000121658286,1,2,"I was unable to send/receive e-mails.  The Bell tech. said I had to change my password. She tried and told me it was a Bell tech problem.  She tried to clean my system. Then she told me it would take 24 hours but to use my new password. I tried again in an hour and my new password didn't work. I tried my old one and it did work.??? I am able to send e-mails but my Member of Parliament sent me an e-mail weeks ago and I did not receive it. I now have it through another person's computer and the address was right.  I tried to send an email to my boss and he did not receive it. I don't think she actually cleaned it as she said she did and I don't know if everone is getting my e-mails.  My system is very slow. Back to A.  
Linda Duncan",
295744,04-DEC-11,04-DEC-11,Serina,,en,70.49.244.169,rausten@bell.net,14196424,000000121670718,,1,"I had reported a virus problem using the bell on-line chat service. I gave control of my PC to your rep, and watched as he uploaded antivirus removal software, scanned my PC, then removed 26 files. Following this process, he removed the software and then rebooted my PC. However, my PC will no longer reboot, and reports an error message that it is missing a file. I followed up by phone on the Bell hotline and have been assigned a ticket #. I am still waiting for follow-up resolution to this issue.",
295745,04-DEC-11,03-DEC-11,Kevan,,fr,70.55.86.106,ginettedion@bell.net,14192544,000000121658658,5,5,rien tout est assé claire.,5
295746,04-DEC-11,29-NOV-11,Haykel,,fr,184.144.223.26,lamontagne.boisclair@sympatico.ca,14144424,000000121570555,4,5,,4
295747,04-DEC-11,03-DEC-11,Wayne,,en,70.50.54.115,dave.keys@sympatico.ca,14191376,000000121657008,2,1,adressed my concern instead of going around it,2
295748,04-DEC-11,03-DEC-11,Orlando,,en,74.12.119.221,drbrown1@sympatico.ca,14191786,000000121655217,1,1,I had to have a tech come to the house to correct the problem.,2
295749,04-DEC-11,03-DEC-11,Gerardo,,en,65.94.97.149,amluik@bell.net,14189976,000000121670219,5,4, a succinct booklet explaining your bell e-mail page would eliminate calls such as mine.  Nowhere could I locate an explanation of some of the icons.,4
295750,04-DEC-11,03-DEC-11,Elizabeth,,en,70.31.96.192,j.m.martin@sympatico.ca,14193126,000000121662629,5,5,Not a thing,4
295751,04-DEC-11,03-DEC-11,Susy,,en,184.147.36.124,jmalecek@sympatico.ca,14193566,000000121668273,5,4,,4
295752,04-DEC-11,02-DEC-11,Koussay,,fr,70.29.189.234,ahtanguay971208@sympatico.ca,14177674,000000121646132,5,5,Continuer dans le même sens.,5
295753,04-DEC-11,03-DEC-11,Shinoj,,en,70.31.81.43,samkel@sympatico.ca,14196972,000000121664695,2,2,"i was to have a call back within a few hours NO called ... stayed connected for a while then started doing the same thing again... and has been this morning as well
",3
295754,04-DEC-11,03-DEC-11,Rudys,,en,70.53.45.4,robert.isles@sympatico.ca,14196696,000000121658661,4,4,"TOO  MANY  PREDISCUSSION NON IMPORTANT DETAILED QUESTIONS  TO BE ANSWERED PLUS
SOME DIFFICULTY IN UNDERSTANDING THE QUESTIONS ",3
295755,04-DEC-11,16-NOV-11,Rodrigues,,en,64.229.65.218,mattco@bell.net,13996358,000000121288458,5,4,,4
295756,04-DEC-11,03-DEC-11,Deo,,en,69.157.166.52,engapps@sympatico.ca,14191994,000000121662752,5,,We have been extremely frustrated by the failure of previous customer representatives to ensure that the billing and accounts dept corrects the usage & tracking allowance system for our Fibe 6 service.,3
295757,04-DEC-11,03-DEC-11,Shinoj,,en,67.70.163.85,chean@sympatico.ca,14190932,000000121660096,4,4,,5
295758,04-DEC-11,29-NOV-11,Arun,,en,70.53.196.91,njabaker@bell.net,14146604,000000121570764,5,5,book time so we only have to waIT HALF A DAY,5
295759,04-DEC-11,03-DEC-11,Georges,,fr,70.51.199.185,jnfrenette@bell.net,14193590,000000121658556,4,4,,5
295760,04-DEC-11,03-DEC-11,Duncan,,en,69.157.72.122,k_hepburn@sympatico.ca,14193902,000000121666558,5,5,,5
295761,04-DEC-11,30-NOV-11,Aymen,,fr,70.52.99.108,Claude.Brisson31@sympatico.ca,14150866,000000121600518,4,4,,5
295762,04-DEC-11,03-DEC-11,Melvin,,en,69.159.2.58,jim_sutherland@sympatico.ca,14193518,000000121658236,5,5,,5
295763,04-DEC-11,03-DEC-11,Haythem,,fr,70.48.92.254,mthi.lise@sympatico.ca,14195610,000000121658270,5,4,"résoudre le problème de outlook, mais il n'a pas été en mesure de le réglé.  Il a trouvé une solution alternative qui me satisfait. il a été très courtoi et gentil",5
295764,04-DEC-11,03-DEC-11,Ronald,,en,174.91.240.247,ton.diening@sympatico.ca,14198004,000000121661724,4,4,,4
295765,01-DEC-11,30-NOV-11,Cath,,en,199.246.101.5,rayne.bryon@sympatico.ca,14161150,000000121585838,5,5,Nothing I can think of.,5
296280,01-DEC-11,30-NOV-11,Rod,,en,64.231.24.108,emodica@bell.net,14154710,000000121599893,4,4,I am a new customer and can not set up any online accounts as I don't know my account number. It would be nice if an account number was provided immediately after hook up or some type of welcome package. ,3
296281,04-DEC-11,02-DEC-11,Kranthi,,en,174.93.53.106,d.tripp@sympatico.ca,14179706,000000121629606,1,1,,2
296282,04-DEC-11,03-DEC-11,Amine,,fr,184.151.127.244,milaur@sympatico.ca,14195362,000000121664126,1,1,Aucune des personnes avec qui j'ai parlé avaient de connaissance en la matière. Ayant besoin absolument d'une connexion internet je suis dans l'obligation de m'abonner ailleur.,2
296283,04-DEC-11,03-DEC-11,Michael,,en,65.95.231.94,margcamron@sympatico.ca,14194860,000000121667447,5,4,,5
296284,04-DEC-11,03-DEC-11,Khan,,en,69.159.49.55,davidbilton@bell.net,14191398,000000121668346,4,4,"This was the second attempt to fix the problem.  The day before, a technician contacted via the chat line was unable to address the problem with almost two hours of effort.",5
296285,04-DEC-11,03-DEC-11,Haythem,,fr,67.68.251.159,richard.lpine2@sympatico.ca,14196570,000000121656147,5,5,,5
296286,04-DEC-11,03-DEC-11,Carmen,,en,174.91.40.152,mary.mcpherson@sympatico.ca,14195030,000000121656006,5,5,"Nothing, she was fantastic.",5
296287,04-DEC-11,03-DEC-11,Hugo,,en,64.228.70.28,todor.minovski085@sympatico.ca,14197974,000000121668718,5,5,keep-up with good work.,5
296288,04-DEC-11,03-DEC-11,Nadyn,,en,69.158.118.176,l.emberley@sympatico.ca,14194216,000000121659055,4,4,,4
296289,04-DEC-11,03-DEC-11,Juan,,en,174.95.137.104,lee-ann.brown@sympatico.ca,14194328,000000121670469,5,4,,5
296290,04-DEC-11,03-DEC-11,Nebgha,,fr,76.67.86.159,mbourgouin@sympatico.ca,14195124,000000121655934,2,2,Le soutien technique de niveau 2 devait me contacter puisque que l'agent à qui j'ai parlé ne pouvait faire les tests ,2
296291,04-DEC-11,02-DEC-11,Jose,,en,67.70.94.217,vhgraham@sympatico.ca,14188940,000000121640993,4,4,"listened, your agents spend too much time talking and not listening to what is being said.  Yours call would go faster if they would listen and not assume what the customer is going to say.",4
296292,04-DEC-11,03-DEC-11,Luis,,en,70.51.236.252,mrosien@sympatico.ca,14195598,000000121667739,5,5,,5
296293,04-DEC-11,03-DEC-11,Diddharth,,en,64.228.70.152,bobetosh@sympatico.ca,14190488,000000121664475,3,3,"I get annoyed when I have to complain about a Bell cost increase and then be told ""I can offer you $?? for a limited time to placate you.""(not the exact words, but I ope you get my drift.)
It would be much easier to speak to someone that was easier to understand especially as my hearing is not the best.",3
296294,04-DEC-11,03-DEC-11,Meriem,,fr,76.67.145.152,constructionreallaplante@sympatico.ca,14191136,000000121660863,3,3,"La réceptionnite ne pouvais rien ,mais la lenteur de Bell est un probleme.",3
296295,04-DEC-11,03-DEC-11,Manel,,fr,76.64.114.208,claudeylord@sympatico.ca,14191082,000000121657917,5,5,"Absolument rien, car votre employée était d'un service, d'une politesse et d'une patience superbe au délà de tout .
Un très gros merçi à cette employée.",5
296296,04-DEC-11,03-DEC-11,Eka,,en,76.71.98.181,jeffreybutler@sympatico.ca,14193440,000000121656906,4,4,It had nothing to do with this call or the rep but every time I phone I seem to get a better program but then when I get my first bill on new program there is an issue.,4
296297,04-DEC-11,03-DEC-11,Felix,,en,70.50.128.65,paulmorrison1@sympatico.ca,14196084,000000121655576,4,2,,4
296298,04-DEC-11,03-DEC-11,Radhika,,en,69.158.77.204,annstevens@sympatico.ca,14190086,000000121667057,5,4,"I would have liked an explanation why I received an email from Bell telling me I needed to expand my internet capacity or I would not be able to send email. The reason I did not click on the link in the email, was because it did not look as if it came from Bell, which usually has colour logos and corporate id. The email that said it was from Bell just had a sentence, plus a link which I was reluctant to click on in case it was from a computer virus or worm. ",5
296299,04-DEC-11,03-DEC-11,Stephen,,en,76.69.22.203,hartery@bell.net,14192840,000000121667803,5,5,It would have been good if the modem that was sent us had been tested first to see if it was working correctly.,4
296300,04-DEC-11,03-DEC-11,Fatma Sawcen,,fr,174.92.181.231,rogan46@sympatico.ca,14196744,000000121657661,4,4,,4
296301,04-DEC-11,03-DEC-11,Rudys,,en,67.70.106.214,abl2hil@sympatico.ca,14189700,000000121666034,5,5,"There is nothing I can think of. Rudy was knowledgable , competent and thorough and made certain that I understood the process, particularly in view of the fact I am almost totally computer illiterate.",4
296302,04-DEC-11,03-DEC-11,Franssesca,,en,76.69.48.96,sjkeats@sympatico.ca,14197324,000000121669372,5,5,Allow customers unlimited bandwidth,3
296303,04-DEC-11,02-DEC-11,Catherine,,en,70.51.112.49,merriweather@sympatico.ca,14184978,000000121637576,4,4,It worked I'm Happy. I would be nice to work with someone physically located in Canada.,3
296304,04-DEC-11,03-DEC-11,Mohamed,,fr,76.64.114.150,denis528@sympatico.ca,14191544,000000121670428,1,2,Je n'ai pas eu le retour d'appel que le préposer devait faire afin de terminer l'intervantion.,3
296305,04-DEC-11,03-DEC-11,Juan,,en,70.49.237.151,psgrose@sympatico.ca,14196306,000000121663140,4,4,,4
296306,04-DEC-11,01-DEC-11,Cindy,,en,184.147.39.87,philip.ca@sympatico.ca,14173796,000000121626942,2,2,,2
296307,04-DEC-11,03-DEC-11,Padala,,en,67.70.21.116,tom.allworth@sympatico.ca,14197980,000000121662861,5,5,"Absolutely nothing, Padala resovled my issue expeditiously, courteously and clearly. He has helped me to again have confidence in the Bell India tech assistance to resolve any future issues I might have.",4
296308,04-DEC-11,01-DEC-11,Harathi,,en,76.71.52.15,d.rigby@sympatico.ca,14166662,000000121619726,4,4,,4
296309,04-DEC-11,22-NOV-11,Rabeb,,en,70.30.211.15,glogiudice@sympatico.ca,14061404,000000121412294,4,4,,4
296310,04-DEC-11,03-DEC-11,Kalyca,,en,74.14.97.216,mary.hughson@bell.net,14195026,000000121655887,4,4,I find the monthly bill Bell sends me is so confusing and so long.Surely Bell could break it down into a simpler format and not waste all that paper!!!The bill is at least 3 pages!!!!!,5
296311,04-DEC-11,03-DEC-11,Shakeel,,en,70.31.19.98,betdavis@sympatico.ca,14190382,000000121665373,4,4,,4
296312,04-DEC-11,03-DEC-11,Ruth,,en,70.51.74.26,walter.flajnik@sympatico.ca,14198262,000000121664754,5,5,nothing at all.,4
296313,04-DEC-11,02-DEC-11,Faouzia,,fr,76.64.236.42,pierrettetherien@sympatico.ca,14186306,000000121632252,5,5,a mon avis j'aurais du recevoir une lettre pour me dire que vous alliez me charger un montant fixe une fois seulement sur cela j'ai été décue,3
296314,04-DEC-11,03-DEC-11,Jihed,,fr,65.94.191.124,cent.quinze@sympatico.ca,14190886,000000121660651,5,5,Le type qui m'a aidée était très gentil et patient je vous remercie,5
296315,04-DEC-11,03-DEC-11,Fatma Sawcen,,fr,70.55.101.58,lucie.murphy@sympatico.ca,14194644,000000121657989,5,5,"Merci je fut super satisfaite donc la jeune fille ma répondue et elle a été super patiente avec moi, elle connaissait bien son travail Bravo",5
294732,01-DEC-11,29-NOV-11,Yahia Isameddine,,fr,184.145.156.112,gabrielle.avard@sympatico.ca,14141552,000000121573446,3,2,"Le technicien est demeuré au téléphone avec moi pendant presque 2 heures ,et lorsque nous nous sommes quittés , le problème ne semblait pas résolu , malgré le changement de mon mot de passe . Cependant, le lendemain , lorsque j'ai ouvert ma boîte de courriel , on m'a demandé encore dans le même encâdré mon mot de passe , et là , j'ai fourni le nouveau mot de passe , et quelques minutes et ""clic"" plus tard le problème a été résolu . Aujourd'hui , j'envoie de nouveau mes courriels sans difficulté. Alors finalement ,j'ai eu satisfaction à ma demande d'aide le lendemain . Le technicien s'est montré très patient et très poli.",5
294733,01-DEC-11,30-NOV-11,Ramzi,,fr,76.70.62.205,jackiemelancon@sympatico.ca,14156314,000000121602296,5,5,Si  a toute les fois que l'ont a besoin d'assistance les personnes seraient comme celle qui a resolus notre probleme  .wow   super   ,4
294734,01-DEC-11,30-NOV-11,Dan,,en,70.49.145.141,justin.mccarthy@sympatico.ca,14157338,000000121592780,3,3,listen,2
294735,01-DEC-11,30-NOV-11,Kevin,,fr,76.69.98.37,lyndamackenzie@sympatico.ca,14158496,000000121587481,5,5,,5
294736,01-DEC-11,30-NOV-11,Chiraz,,fr,76.69.99.70,raymond.rouleau@sympatico.ca,14161142,000000121595296,2,4,"explications de votre système de calcul de minutes employées sur cell auraient été mieux expliquées par votre représentant.
Ne pas facturer le modem non retourné quand celui-ci l'avait été 3 semaines auparavant.",3
294737,01-DEC-11,29-NOV-11,Mike,,en,184.147.219.107,bruce.atkins@sympatico.ca,14138928,000000121557434,5,5,"I was happy with c
service",5
294738,01-DEC-11,25-NOV-11,Chelsey,,en,70.51.156.51,steph_davis@sympatico.ca,14106768,000000121484628,5,5,,5
294739,01-DEC-11,29-NOV-11,Lance,,en,76.68.45.167,sidw@sympatico.ca,14148946,000000121561560,4,5,Not billed me for replacing your defective modem in the first place!!,4
294740,01-DEC-11,30-NOV-11,Oscar,,en,64.231.97.244,jackandjean.saunders@sympatico.ca,14156308,000000121589160,5,5,,5
294741,01-DEC-11,30-NOV-11,Mohamed Amine,,fr,24.201.86.209,jean.louise@sympatico.ca,14156612,000000121585064,5,5,Bravo service rapide et clair,4
294742,01-DEC-11,30-NOV-11,Dawood,,en,184.145.84.68,szoczei@sympatico.ca,14162772,000000121596548,3,1,I was on the phone for more then 90 minutes and at the end the problem wasnt solved. It should not take that long.,3
294743,01-DEC-11,28-NOV-11,Nicole,,en,64.228.89.171,caroline-everson@sympatico.ca,14125886,000000121535170,4,1,"You where going to call back to explain why my bill went up, but that call never happened.",
294744,01-DEC-11,30-NOV-11,Tejaswvi,,en,184.148.151.252,m_and_l.atkinson@sympatico.ca,14158590,000000121597696,5,5,,5
294745,01-DEC-11,30-NOV-11,Ericka,,en,66.207.206.250,tavia.tavia@sympatico.ca,14162858,000000121601581,1,1,not get cut off 3 times with your staff that don't know what they are doing.,1
294746,01-DEC-11,27-NOV-11,Abdul,,en,50.101.48.69,william.salter059@sympatico.ca,14123680,000000121516847,4,4,everything worked out fine,4
294747,01-DEC-11,30-NOV-11,Wayne,,en,184.146.139.24,h.kube@sympatico.ca,14155790,000000121591615,4,5,"Wayne Thank you for your service 
Herbert Kube",5
294748,01-DEC-11,29-NOV-11,Edwitch,,en,70.27.78.131,megair@bell.net,14145788,000000121559432,3,4,"The wireless connection went down again today
The agent I spoke today changed the channel from 2 to 6.I will wait tosee if this resolves the problem.",4
294749,01-DEC-11,23-NOV-11,Badreddine,,fr,76.64.112.77,celine334@bell.net,14073022,000000121433012,5,5,,5
294750,01-DEC-11,30-NOV-11,Dawood,,en,76.67.82.72,cpraill@bell.net,14153540,000000121580720,5,5,nothing even the wait time was ok,5
294751,01-DEC-11,25-NOV-11,Nejib,,fr,76.71.185.9,renetanguay@sympatico.ca,14105530,000000121484620,5,5,,5
294752,01-DEC-11,30-NOV-11,Elsy,,en,50.101.143.204,exhamiltonion@sympatico.ca,14154812,000000121579988,4,5,"Not sure!  Getting used to South East Asian accents.  Someone in Canada would more than likly be easier to understand, but as I said, I'm getting used to it.  This does noy mean most people calling in are!",5
294753,01-DEC-11,24-NOV-11,Rym,,fr,70.49.67.232,denyse.marotte@sympatico.ca,14086796,000000121451863,4,4,,4
294754,01-DEC-11,30-NOV-11,Kevin,,en,184.146.124.136,norma.matus@sympatico.ca,14160146,000000121599448,5,5,Everything was done very well,5
294755,01-DEC-11,30-NOV-11,Larissa,,en,76.70.100.5,dvmandawoub@sympatico.ca,14154494,000000121588317,4,4,"12/01/11 YELLOW CABLE ARRIVED TODAY. DID NOT NEED IT  TO GAIN MY INTERNET ACCESS.I AM TO KEEP IT,'JUST IN CASE'.MY LAPTOP IS MY LIVING ROOM,THE MODEM IS IN A BEDROOM.I MAY NEED A LONGER PHONE CORD,EST.19 FEET.",3
294756,01-DEC-11,30-NOV-11,Mario,,en,174.95.67.254,jim.keith@sympatico.ca,14156832,000000121582587,5,5,Hard to imagine better service. thanks!!,5
294757,01-DEC-11,30-NOV-11,Michael,,en,65.94.57.138,skublics@sympatico.ca,14162312,000000121585607,4,4,,4
294758,01-DEC-11,29-NOV-11,Revathi,,en,184.146.102.188,diamantenkeller@sympatico.ca,14140476,000000121572792,3,3,"have a speaker phone that works better. We hardly could understand each other in the beginning.
Had to wait for further consultation with some one other than the responder. Even after clarifying the problem it should have been directed immediately to the proper expert, any thing else was a waste of time.",4
294759,01-DEC-11,30-NOV-11,Vikram,,en,184.146.139.24,h.kube@sympatico.ca,14155788,000000121593426,4,4,My request to solved my Computer Problem required that two Bell Technician ( Mr. Vikram & Mr.Wayne )was working at different Time to get the work completed. I am very satisfied with the completion of the job. ,5
294760,01-DEC-11,30-NOV-11,Cristobal,,en,142.163.183.140,elisabethd@sympatico.ca,14154648,000000121580109,1,1,"taken responsibility for the problem. neither representative took any responsibility and in the end the problem was a Bell problem. I was told in the end  that I should ""call Mac"" which was ridiculous. My internet had been working at midnight the night before and at 7 am was not working. I restarted my modem and the computers to no avail. Bell told me to call Apple. My laptop was able to access the internet just fine at a coffeeshop, so it was not a ""Mac"" problem. Around 2 in the afternoon, my internet suddenly started working again. I spent an hour on the phone with reps who did nothing to help me and in fact would not even admit it was your problem. You should pay me for my time. ",1
294761,01-DEC-11,30-NOV-11,Manish,,en,50.101.65.86,shelley.aucoin@sympatico.ca,14162178,000000121599081,5,5,nothing it was informative and helpful,4
294762,01-DEC-11,30-NOV-11,Sebastien,,fr,174.88.244.145,paulinerouillier@sympatico.ca,14160568,000000121595804,4,4,,4
294763,01-DEC-11,29-NOV-11,Carolina,,fr,70.30.186.198,dominic.sylvie@sympatico.ca,14140624,000000121555056,5,5,,5
294764,01-DEC-11,19-NOV-11,Adnen,,en,70.55.162.69,cchandik@bell.net,14028696,000000121355543,5,5,,5
294765,01-DEC-11,30-NOV-11,Jessica,,en,70.48.57.233,williamstewartscott@sympatico.ca,14163728,000000121603329,5,4,,5
295252,02-DEC-11,01-DEC-11,Charles,,en,76.64.21.213,evralph@sympatico.ca,14167874,000000121619940,2,5,"I personally am very disatisfied with the Way Bell is trying to compete.  I have to keep my cost down and you staff have been very helpful especially the cusomer service people.  It is however an ever ending process and you still do not get lower than the competition.  Your fake contract method of keeping customers is certainly not helping.  You give a deal and tell them that the price is for a contract of three years.  After I discuss and accept the deal you put up the prices by a notice on your Bill.  And I have to start your process of nickle and diming your coustomers.  I think you contract method has never been tested in court.  I got about 8 full pages of the smallest print alleged to be a contract (called an agreement) after I bought a phone, but I was given the paper after the phone was given it.  I did not sign it.  Why do you give me a load of paper and still charge me 10 cents for a mailed bill that has only the charge on one sheet of good qulity paper. I find this very sad and quite bureaucratic. I understand that Bell does not have to fight anymore with the CRTC, but this mentality seems to be carried over in your company.  Maybe these are some of the reasons you are loosing customers.  I have rented a phone for 60 years in Toronto and give my comments for what they are worth, but I cannot how long I will be a customer in the future.  ",2
295253,02-DEC-11,01-DEC-11,Preethi,,en,76.69.133.203,daviesd@sympatico.ca,14166928,000000121624578,4,4,,4
295254,02-DEC-11,01-DEC-11,Mir,,en,184.147.19.243,brendastephen1@sympatico.ca,14165666,000000121618801,2,3,Make it easier to speak with a representative from the start.,3
295255,02-DEC-11,01-DEC-11,Imen,,fr,65.95.72.86,eldo_2011@bell.net,14167694,000000121615873,5,4,"Le dialogue entre l'expert et la client (ignare) n'est pas toujours évident, la patience du préposé est primordiale, les bulletins de dépannage ne donnent pas toutes les explications relative au changement de version quand on est un abonné iMac de &#63743; avec Bell. Mais tout va pour finalement aboutir à une résolution sans trop de compréhension de l'utilisateur, mais ça marche.",5
295256,02-DEC-11,01-DEC-11,Mohammed,,en,70.53.146.156,shirley.harry@sympatico.ca,14175338,000000121614764,5,5,"Very good experience; all my questions were answered quickly and professionally.",5
295257,02-DEC-11,30-NOV-11,Frank,,en,174.95.59.167,v_ali@sympatico.ca,14163340,000000121601021,3,,a chance to speak to someone and not have to be transferred and repeat everything.  And the matter taken care of not having to see the bill not reflect the conclusion.Very fustrated.,
295258,02-DEC-11,17-NOV-11,Mohamed Abdelkader,,fr,64.229.133.195,andre.laplante2@sympatico.ca,14001794,000000121307137,5,5,,5
295259,02-DEC-11,01-DEC-11,Julio,,en,174.93.55.168,lichmuir@sympatico.ca,14171320,000000121608658,4,4,mentioned that the was a one time charge for the gateway,4
295260,02-DEC-11,01-DEC-11,Raouf,,fr,76.65.131.76,edgarcaron@sympatico.ca,14167620,000000121627347,5,5,"Aucun, Raouf a été parfait. Avoir une ""business"" je l'embaugerais.",5
295261,02-DEC-11,01-DEC-11,Mike,,en,76.69.36.181,sancaninc@sympatico.ca,14175036,000000121609036,5,5,"Thanks
",5
295262,02-DEC-11,30-NOV-11,Rodrigues,,en,74.15.60.61,mardubr@sympatico.ca,14158788,000000121598781,5,5,nothing - the experience was excellent,5
295263,02-DEC-11,28-NOV-11,Budala,,en,76.65.128.242,ylin@sympatico.ca,14136828,000000121542230,3,3,"A more know;edgeable technician could have been more helpful.",4
295264,02-DEC-11,01-DEC-11,Kim,,en,70.24.94.173,lobud@bell.net,14171477,000000121615455,4,4,"Bell should try keeping their promises
that they make to the customer",2
295265,02-DEC-11,30-NOV-11,Jose,,en,76.69.8.138,franksharman@sympatico.ca,14155102,000000121584312,4,4,,4
295266,02-DEC-11,30-NOV-11,Jay,,en,184.145.16.93,pinchak@sympatico.ca,14160802,000000121585136,4,1,SOLVE MY INTERNET SPEED PROBLEM ESPECIALLY WHEN I AM PAYING TOP DOLLAR FOR THE SERVICE,3
295267,02-DEC-11,01-DEC-11,Elsy,,en,184.151.63.237,todk@bell.net,14176274,000000121613467,5,5,,5
295268,02-DEC-11,30-NOV-11,Sumithra,,en,70.49.85.224,onecoook@sympatico.ca,14160276,000000121600713,3,4,,4
295269,02-DEC-11,01-DEC-11,Sam,,en,65.92.58.173,c.almack@sympatico.ca,14165778,000000121621055,5,4,When of the better service calls i have had with a Bell rep. - knew my questions and spoke good english. ,4
295270,02-DEC-11,30-NOV-11,Kim,,en,69.158.163.62,ernest.millichamp026@sympatico.ca,14154766,000000121590123,4,4,,4
295271,02-DEC-11,01-DEC-11,Youssef,,fr,70.29.250.156,jean-champagne@bell.net,14169704,000000121607134,5,5,,5
295272,02-DEC-11,29-NOV-11,Marie,,fr,70.49.72.65,o.laville@sympatico.ca,14146732,000000121565902,2,2,"que la représentante Marie tienne compte
que la communication était très mauvaise
ce qui est un comble quand nous téléphonons chez Bell et qu'elle laisse le client s'expliquer au lieu de couper à tout moment la discussion et ne rien vouloir écouter, du coup j'ai renoncé à me faire entendre et le problème sur mon internet perdure.",3
295273,02-DEC-11,01-DEC-11,Robbie,,en,69.158.118.83,jgcamp@sympatico.ca,14169926,000000121611691,1,1,rep didn't give me a satisfactoryh response to why I had to pay one time charge for modem rental. Another rep some weeks ago told me I should no longer pay rental since I've had it for 5 years.,2
295274,02-DEC-11,01-DEC-11,Tarek,,fr,174.91.243.87,sylvain.giroux053@sympatico.ca,14175868,000000121621586,1,1,je me suis acheter un pad. j'essaie d voir mes couriel et j'ai de la dificulter a regler mo pad pour que l'icone fonctionne. j'ai demander des information pour savoir les numeros de port etc. Il ma dit que cela ne faisait pas parti de sa job. pourtant mon couriel est bien une adresse sympatico donc bell!,2
295275,02-DEC-11,01-DEC-11,Daniel,,en,76.69.7.17,jlddc1@sympatico.ca,14170058,000000121618611,5,5,The service was perfect all you need to do is find more people like this representive that help me.,5
295276,02-DEC-11,02-DEC-11,Anup,,en,70.55.67.193,da@sympatico.ca,14166694,000000121629280,1,1,"answer specific questions asked
provide information that is asked
",1
295277,02-DEC-11,02-DEC-11,Sabha,,en,70.55.67.193,da@sympatico.ca,14166696,000000121629233,1,1,"do not pass the buck, in other words, especially since your agents barely understand client needs, answer questions asked coherently
be aware that clients are calling because they ARE NOT technicians, the agent I was speaking to had the odasity to ask if I had a friend or family member who could help me - WHAT THE HELL IS SHE THERE FOR?????",
295278,02-DEC-11,29-NOV-11,Maria,,en,184.145.111.244,ian.firth@sympatico.ca,14142556,000000121554497,5,4,,5
295279,02-DEC-11,29-NOV-11,Jose,,en,184.145.111.244,ian.firth@sympatico.ca,14142558,000000121554843,5,4,,5
295280,02-DEC-11,30-NOV-11,Suresh,,en,70.26.147.252,jharoop@sympatico.ca,14156800,000000121593023,4,3,,5
295281,03-DEC-11,30-NOV-11,Med Lassaad,,fr,67.68.83.119,sitomon@sympatico.ca,14162276,000000121580117,4,4,"M'aviser qu'en effaçant ""History"" sur Internet je perdrais les adresses souvent consultées. J'aurais d'û y penser moi-même, mais...",5
295766,01-DEC-11,28-NOV-11,Benjamin,,en,67.68.19.69,grinstead@sympatico.ca,14128814,000000121537159,5,5,"service was excellant;thank you",5
295767,03-DEC-11,02-DEC-11,Eric,,en,70.27.131.140,don.benoit@sympatico.ca,14180268,000000121634445,5,5,Everything was done right,5
295768,03-DEC-11,25-NOV-11,Yousri,,fr,76.68.174.144,ncd@sympatico.ca,14104474,000000121483114,5,5,Rien,5
295769,03-DEC-11,28-NOV-11,Sulochana,,en,69.158.141.95,ian69@sympatico.ca,14129268,000000121536175,1,1,"I was without internet for nearly a month i called your IT department on seveal occasions but they could not fix the problem i explained to them the the problem was a defective modem in the end they sent out a tech to fix the problem and installed a new modem and the problem has bee resolved, but you will still expect me to pay my bill when it arrives, so now i'm looking at other internet providers.
       Yours sincerley 
              Delma Hardman
",3
295770,03-DEC-11,02-DEC-11,Edwin,,en,184.144.137.76,kalim@sympatico.ca,14183208,000000121630071,4,4,Politeness,4
295771,03-DEC-11,02-DEC-11,Robbie,,en,76.64.41.104,flossin74@sympatico.ca,14180952,000000121645298,4,5,"I am very frustrated with the high prices I pay with bell. Over the last year my bill has continued to increase to the point of it being approx.$197. I had decided to seitch to Rogers and get a quote for the exact same services plus a PVR (which I didn't have with Bell) my cost was going to be $50 less. I called to cancel and all of a sudden they offered me all these promos! Why now?? My bill will be $60 less and they offered me a free PVR, yes I am happy but I have been with Bell my whole life. What about loyality for your customers? Why are these promotions not showen to the public and if I want inquire about them let me call and inquire. So for now I will reamin with Bell but I do know that if my bill continues to grow I will be forced to switch. We just can't afford your high prices. I don't want to switch, my preference is Bell but I must say that the service I get is better with Rogers. Your call centers rarely have agents that ""speak engligh properly"", most of the time they have heavy accents that are very hard to understand. I would hope you are hiring Canadians for your call center but I assume with those heavy accents you have over seas workers because they are cheap! ",1
295772,03-DEC-11,02-DEC-11,Priya,,en,69.157.1.5,aefriesen@sympatico.ca,14177612,000000121636310,1,1,"Your service staff are more interested in selling product then servicing existing customers, it seems I need to leave Bell ever 2 years and resign for deals.",2
295773,03-DEC-11,02-DEC-11,Sulochana,,en,69.159.54.182,anburch@sympatico.ca,14177930,000000121642017,5,5,Everything was great,5
295774,03-DEC-11,29-NOV-11,Ritwik,,en,70.54.133.45,bethlyammo@sympatico.ca,14138560,000000121571569,5,4,,5
295775,03-DEC-11,02-DEC-11,Hanene,,fr,69.159.153.186,brassardp@sympatico.ca,14178720,000000121640587,3,3,"Après cette appel chez Bell, mon problème pour avoir accès à ma page d'accueil semblait résolue.  Mais aujourdh'ui, cela refait la même chose.  Quand je veux ouvrir la page d'accueil de bell, cela me prend plusieurs fois, et cela indique problème de connexion???",4
295776,03-DEC-11,02-DEC-11,Gunson,,fr,174.91.188.12,pierro@sympatico.ca,14186308,000000121635308,4,5,l'attente au téléphone,4
295777,03-DEC-11,02-DEC-11,Nikitha,,en,99.231.117.141,linda.zepp@sympatico.ca,14183942,000000121632528,5,5,This particular service person spoke very clearly and understood exactly what I was sayingand was able to help resolve my problem in good time.   I find that there are inconsistencies in the language communication with your offshore sales representatives and although I was completely satisfied with this person I have not had that experience in the past. If Bell is going to use service technicians from India/etc their use of the English language is very important especially in how we use idioms or North American general English.  Often the communication is the most frustrating part of the experience and not necessarily their technological knowledge. ,3
295778,03-DEC-11,02-DEC-11,Shakeel,,en,67.68.138.214,joleenhogan@sympatico.ca,14182930,000000121631430,5,5,Nothing-  The technician was great.  Very curteous and patient with a customer who has no technical knowledge!!!,4
295779,03-DEC-11,30-NOV-11,Oscar Ernesto,,en,69.158.94.80,toedwards@sympatico.ca,14163134,000000121583788,5,5,,5
295780,03-DEC-11,26-NOV-11,Vijay,,en,70.53.204.189,esme.babb@sympatico.ca,14110676,000000121507921,5,5,Everything was fine.,5
295781,03-DEC-11,02-DEC-11,Megan,,en,67.71.11.56,p.ruzicka@sympatico.ca,14185902,000000121646673,5,5,,5
295782,03-DEC-11,22-NOV-11,Mohammed,,en,174.88.188.18,jmpcatto@sympatico.ca,14062978,000000121421628,5,5,,5
295783,03-DEC-11,02-DEC-11,Hector,,en,76.69.133.146,kbfowlston@sympatico.ca,14183300,000000121647233,5,5,,5
295784,03-DEC-11,02-DEC-11,Alexandra,,en,70.29.32.211,anthonydos.santos@sympatico.ca,14178074,000000121635084,4,5,"Have everyone on the same page and know about Bell's products and let the customer aware of any cost or hidden cost that may or will incur.
Thank you.",4
295785,03-DEC-11,02-DEC-11,Merly,,en,184.144.231.205,golphin@bell.net,14181520,000000121635936,4,4,Nothing,4
295786,04-DEC-11,03-DEC-11,Mel,,en,70.48.228.239,woodclan@bell.net,14198360,000000121655266,5,4,,5
295787,04-DEC-11,03-DEC-11,Vidya,,en,74.14.44.5,acpheim@sympatico.ca,14189718,000000121661013,5,5,,5
295788,04-DEC-11,02-DEC-11,Olfa,,fr,184.146.245.77,caro.franco@sympatico.ca,14179002,000000121639950,4,5,,4
295789,04-DEC-11,03-DEC-11,Rolando,,en,70.31.50.222,juanita.sumner@sympatico.ca,14193844,000000121655236,5,5,"Everything was great, however I would still prefer that your employees were based in Canada.",5
295790,04-DEC-11,03-DEC-11,Hema,,en,70.50.108.5,delgado_rolando@sympatico.ca,14191504,000000121659522,4,4,"I asked for a complete breakdown of Fibe 16 package (all costs, taxes, start-end date)for 1 year. I was told by the rep that an email would be sent, instead I received an email notification of my new credit card. This needs improvement!",3
295791,04-DEC-11,02-DEC-11,Mohamed,,fr,74.12.228.254,denise.alain@sympatico.ca,14180012,000000121643481,5,5,On a très bien répondu à ma question. ,5
295792,04-DEC-11,03-DEC-11,Travis,,en,142.68.216.45,ostiles@sympatico.ca,14195938,000000121655648,5,5,,5
295793,04-DEC-11,08-NOV-11,Temsu,,en,65.95.182.29,wdbruyn@bell.net,13917578,000000121107830,1,1,"Ask individuals upon connection how well or if they are ""computer literate"" and/or ""illiterate"".  Do NOT JUST ASSUME every one knows and understands computers.  I had to wait for at least 4-5 months to buy another one.  I am a Senior and do not study computers.  Just use it for enjoyment.",1
296316,02-DEC-11,01-DEC-11,Kyle,,en,70.50.81.29,cwensley@sympatico.ca,14166604,000000121613841,5,5,,4
296317,03-DEC-11,02-DEC-11,Zoubeir,,fr,65.94.172.74,gcyelle@sympatico.ca,14181284,000000121644217,4,5,,4
296318,03-DEC-11,02-DEC-11,Brent,,en,74.15.32.208,gary_bennett@sympatico.ca,14181244,000000121647215,5,5,,5
296319,03-DEC-11,13-NOV-11,Sarah,,fr,184.144.234.5,andre.let@sympatico.ca,13960642,000000121215135,2,1,"mauvais servive 
adresse courriel en panne depuis 2 sem et tous les agents a qui je parle sont incapable de la réparer
Je suis profondément découragé et insatisfait
je vais aller chez un concurent
Bell offre un mauvais service",1
296320,03-DEC-11,29-NOV-11,Liz,,en,207.164.79.107,wally.osbaldeston@sympatico.ca,14150344,000000121557792,1,1,My call was to resolvea internet problem. It started out with some gal calling me to tell me that she could not get my netgear billing onto my one bill because I was in arrears. I spent most of Tuesday tring to find out what my bill was because I had never recieved a bill from Bell Mobility. I talked to some gal in Philipines and she could not resolve it so she passed to some other department and promtly got droped in the bit bucket line dead. I called back on another number that was in some of the doc's that you folks sent me some time ago. Again I talked to some gal in the PH this one could not help either so passed me on to another department This gal could not help either she did not know anything about netgear After being passed to 3 more departments I gave up. You folks cut off my internet connection on Thursday morning because of the bill that I did not know about. I then called the tech heavy folks that helped before 1 888 276 1473 a lady in N.S. figured what was wrong and told me what the bill was and passed me to a gal in Ottawa who reconnected my inter net and also told me how to do the chat thing and get Bell Mobility to show up on MY Bell profile so I can see the bills and payments etc. Now next week the challenge will be to get the Bell Mobility on with my One Bill billing cycle I am expecting this to take at least 5 hours. All in all your tech staff is knowledgable and helpful When I worked for IBM I often recomended Bell's communication offerings to my customers they were more reliable then any others available. Today I think the hardware works well but your billing system and help desk stinks Call me if you do not understand this 905 655 5818          ,3
296321,03-DEC-11,02-DEC-11,Adnen,,fr,50.100.104.143,denise_dubois@sympatico.ca,14180014,000000121635688,4,4,rien a redire,4
296322,03-DEC-11,01-DEC-11,Gavin,,en,70.31.208.114,s.rossi@sympatico.ca,14174940,000000121626908,1,1,"the rep has to question more about the problem to be sure whats the problem,
i spoe with 4 Rep all different solution.",
296323,03-DEC-11,28-OCT-11,Julio,,en,74.14.188.77,savino.rizzi@sympatico.ca,13801688,000000120865487,5,5,Nothing,4
296324,03-DEC-11,02-DEC-11,Sihem,,fr,174.92.231.172,palortie@sympatico.ca,14185948,000000121637558,5,5,Rien de plus car votre représentante a été très professionnelle et très compétente. Elle a été surtout très patiente avec moi qui n'est pas un expert en informatique. Mille mercis à Madame Sihem.,5
296325,04-DEC-11,02-DEC-11,Rolando,,en,69.158.54.126,d-lwalters@bell.net,14179674,000000121632160,2,2,,3
296326,04-DEC-11,03-DEC-11,Vijay,,en,184.147.66.213,lynn.hitsman@sympatico.ca,14194688,000000121666346,4,4,nothing -- spam is spam and the Bell Security plan doesn't catch everything,3
296327,04-DEC-11,02-DEC-11,Romy,,en,184.146.157.210,marty.wilkinson@sympatico.ca,14184690,000000121651604,5,5,"Can't think of anything. Romy was helpful, instructive and very pleasant",5
296328,04-DEC-11,03-DEC-11,Med Taher,,fr,70.55.132.228,louisturcotte48@sympatico.ca,14194600,000000121659712,4,4,Me dire si le trouble que j'avais se produisait souvent chez les autres abonnés.,4
296329,04-DEC-11,03-DEC-11,Jose,,en,70.54.80.240,heatherapankrat@bell.net,14192872,000000121654791,5,5,nothing it was fast and thorough ,5
296330,04-DEC-11,03-DEC-11,Frank,,en,70.31.19.35,glokay2@bell.net,14192584,000000121664884,4,4,,5
296331,04-DEC-11,02-DEC-11,Faqria,,en,76.68.92.102,jacklen@sympatico.ca,14182292,000000121649135,3,1,"We'd like to receive the service we asked for. I have now spent over 8 hours on the phone with Bell to get this issue taken care of, and as of now, nothing has changed since we started except that our customers cannot reach us on the business line, so now we are also losing business by the minute. There is no voicemail for them to leave a message at either. We are very frustrated at this time. Please help us to get this problem resolved.",1
296332,04-DEC-11,03-DEC-11,Mohamed,,fr,69.159.135.108,fraclo@sympatico.ca,14192244,000000121657963,4,4,,5
296333,04-DEC-11,02-DEC-11,Paula,,en,67.70.161.40,stormywd@sympatico.ca,14188158,000000121640123,5,3,"I called customer service after receiving a cold call asking me if I wanted to save $10 on my internet bill.  I said yes but basically wondered what the catch was.  Well - turns out that your customer service agent explained the 'catch'.  I could have a different package - and lose the PC Care part of the package.  So after we talked, I learned that in one year, if I decided to keep the PC care, that I'd end up paying just $4 less.  Personally I would have preferred a letter that clearly showed what I am currently paying for, and what I would get if I accepted a 'new' offer.  Frankly, I think it is a very poor way to do business - basically telling me that I could save $10 then finding out that this wasn't the case.  I was given a reference number, and the person I spoke to was able to clearly explain the differences, but I felt that if I didn't ask the right questions, then I wouldn't have found out that I would be losing a part of the service you currently provide.  I know that I really do NOT appreciate receiving cold calls, and that a lot of the people I know feel the same way.  The other thing I really dislike is being called at odd hours of the day and evening when sometimes I have had to jump out of bed to answer, and find that I've been dialed by a machine and nobody's there. We have been Bell customers for 43 years, and I liked you a lot better when you were upfront about what you were offering.  I feel like the cold calls are meant to confuse people, and no doubt a lot of people say 'yes' not realizing what they're losing. We are a customer by choice, and have had numerous calls in the past from Bell, and have told each of the callers that we don't intend to switch companies, and that we're loyal to the service.  I think you should respect that, and if you are really interested in giving loyal customers a break on their bills, cold calls are not the way to do it. ",4
296334,04-DEC-11,03-DEC-11,Edwin,,en,174.95.101.65,jrodrigues55@sympatico.ca,14193800,000000121656578,5,5,,5
296335,02-DEC-11,01-DEC-11,Rocco,,en,67.70.82.245,estockmann@sympatico.ca,14167842,000000121614132,5,5,,5
296336,02-DEC-11,01-DEC-11,Kevin,,en,65.95.49.41,wells53@sympatico.ca,14176794,000000121610819,5,5,,5
294766,04-DEC-11,29-NOV-11,Mohamed,,fr,174.88.178.134,majudy@sympatico.ca,14145252,000000121574981,4,4,"Je trouve que des fois l'attitude des représentant est un peu trop direct. Par exemple, il arrive parfois que je doive attendre que le systeme termine quelque son travail. Au lieu de me dire
""elle affiche quoi votre page?"" ou encore ""est-ce que c'est terminé madame?"" alors que rien ne se produit. ",4
294767,04-DEC-11,02-DEC-11,Oliver,,en,50.101.223.13,ronbeckybaker1@bell.net,14187140,000000121638743,5,5,NONE,5
294768,04-DEC-11,02-DEC-11,Temsu,,en,74.14.56.66,tdenes@sympatico.ca,14188420,000000121642531,4,3,"Get reps to realize who is technologically challenged and who is not. (Rep: Is the DSL light on? Me: I tested it at demark point and had no service, please refer me to a line tech... Rep: But have you made any changes to the wiring? Me: As I said, no changes to physical setup and no service at demark point.) ",3
294769,04-DEC-11,02-DEC-11,Luis,,en,65.95.101.107,smclue@sympatico.ca,14187894,000000121639208,1,1,I am very dissapointed with the ongoing problem that I have with my internet. It is a daily problem. Depending on my usage I loose conection four to five times a day which is very frustrating. If you check your records you will see I have made numerours calls with the same complaint and to date have had no satisfaction resulting in me looking to another provider and removing all my Bell Services.,1
294770,04-DEC-11,27-NOV-11,Adnen,,fr,70.29.155.208,rogerjarry@sympatico.ca,14122516,000000121521403,2,3,améliorer le temps d'action.,3
294771,04-DEC-11,02-DEC-11,Rufus,,en,174.95.128.80,tprater@sympatico.ca,14188694,000000121632739,1,1,"paid attention to our move, the whole experince was hell. ",1
294772,05-DEC-11,29-NOV-11,Srinivasan,,en,76.64.116.247,jlanglois12@bell.net,14143394,000000121574147,5,5,"My concern was totally a ""user problem"" but your cust. svc. rep. did not make me feel like an idiot.  He was very helpful",5
294773,05-DEC-11,29-NOV-11,Zaid,,en,69.159.66.34,rcardwell@sympatico.ca,14147678,000000121567421,5,5,,5
294774,05-DEC-11,18-NOV-11,Karla,,en,174.94.49.253,xplorabook@sympatico.ca,14026862,000000121336465,5,5,,5
294775,05-DEC-11,04-DEC-11,Vijay,,en,209.226.111.73,glandriault@sympatico.ca,14201018,000000121671272,1,1,The first call that morning was a disaster since the bell tech. said he could not help me resolve my problem. The second call in the afternoon was great since this time the bell tech. took the time needed and finally got everything set up and running. Why is one call a disaster and the other great?,3
294776,05-DEC-11,04-DEC-11,Nayeem,,en,74.198.9.131,dtooth@bell.net,14200454,000000121680419,2,3,"More knowledgable technical staff 
When they do not understand a red light on power. 
Should be able to stop by a bell store and pick up a new router.  
My son wants to go back to cogeco as technical experience is better ",
294777,05-DEC-11,04-DEC-11,Sam,,en,74.14.160.39,jlogan99@sympatico.ca,14201776,000000121682142,4,3,"Sam's a good techie and a great P.R. man for the company.
He actually makes the customer feel important. Hard to find pple with these qualities these days. 

jim  ( former CEO of large public org.)",4
294778,05-DEC-11,04-DEC-11,Mike,,en,69.158.136.21,bkeddie07@sympatico.ca,14199362,000000121676025,3,2,,2
294779,05-DEC-11,04-DEC-11,Eddy,,en,70.24.210.28,david.shapiro@sympatico.ca,14200148,000000121675776,2,1,Answer the question: why was I charged for usage last month?,4
294780,05-DEC-11,04-DEC-11,Claudia,,en,70.31.73.162,bjhb.coxworth@sympatico.ca,14199358,000000121679907,3,2,"keep security services for older computers, and fix my in box to my e-mail this problem has been since Aug",3
294781,05-DEC-11,04-DEC-11,Med Hedi,,fr,174.92.229.219,j.lagace@sympatico.ca,14201436,000000121678648,5,5,,5
294782,05-DEC-11,04-DEC-11,Kathy,,en,74.14.25.149,cbjess@sympatico.ca,14199666,000000121673538,5,5,"nothing, Cathy real knew her stuff and I could understand her completely which is unusual when I call about my internet service. I am reading the next question and I would like to say that the recent telephone bill I received said there was another increase in January of $2.00 and it might not seem like much to you but to us pensioners every increase hurts and I am sure we will be looking around for a better deal only out of necessity",5
294783,05-DEC-11,01-DEC-11,Christine,,en,174.91.70.103,william.mann@sympatico.ca,14176846,000000121608450,3,4,"Customer service at Bell is far too compartmentalized. I have had a great deal of frustration with Bell during my recent move and  once again I had to tell my whole story to the rep I spoke to, only then to be transferred yet once again, to another person to repeat my issue all over again . Although the issue was taken care of I find every call to Bell to be extremely frustrating and time consuming.",2
294784,05-DEC-11,04-DEC-11,Edwin,,en,174.95.217.209,guest9@sympatico.ca,14201122,000000121681127,1,1,,1
294785,05-DEC-11,04-DEC-11,Emmanuelle,,fr,70.50.164.104,atanguay36@bell.net,14199128,000000121671142,5,5,Rien de plus .Personnel compétent,5
294786,05-DEC-11,04-DEC-11,Jean,,en,184.146.169.172,zambri@bell.net,14205396,000000121672741,5,4,,5
294787,05-DEC-11,04-DEC-11,Arbi,,fr,65.94.16.24,cnn.huneault@sympatico.ca,14199906,000000121675648,4,5,Rien,4
294788,05-DEC-11,02-DEC-11,Dheeraj,,en,70.51.172.58,ROBERTH@bell.net,14177396,000000121648303,4,4,This was my second call about this problem. It would have been better if it could have been resolved with the first call.,4
294789,05-DEC-11,04-DEC-11,Arbi,,fr,76.67.180.44,pimbeau_001@sympatico.ca,14203761,000000121680572,5,5,"Impossible de faire mieux dans cette circonstance particulière. Les services
de Bell sont toujours appréciés et de mieux en mieux.
Merci",5
294790,05-DEC-11,04-DEC-11,Wynbert,,en,70.49.16.3,johaire3@bell.net,14201818,000000121674800,4,4,,4
294791,05-DEC-11,04-DEC-11,Mohamed,,fr,74.12.220.107,patriache@sympatico.ca,14203648,000000121680498,5,5,Cette personne est très compétente et polie si tout votre personnel était compétent comme lui ce serait merveilleux,5
294792,05-DEC-11,04-DEC-11,Alex,,en,65.93.136.186,boris.pancoe@sympatico.ca,14199428,000000121672701,5,4,Provide prompt service,5
294793,05-DEC-11,04-DEC-11,Ayoub,,fr,174.91.240.93,gilles.lacoste2@sympatico.ca,14200978,000000121675112,4,5,Je n'ai pas encore compris pourquoi ce problème est revenu alors qu'il semblait avoir été règlé peu de temps avant,4
294794,05-DEC-11,04-DEC-11,Arun,,en,65.94.160.225,daniel.newman@sympatico.ca,14200060,000000121680726,5,5,N/A,5
294795,05-DEC-11,04-DEC-11,Moses,,en,74.12.145.87,conradfhill@sympatico.ca,14199924,000000121670997,5,4,Canadian call center,4
294796,05-DEC-11,04-DEC-11,Haythem,,fr,174.93.199.54,micheline.sheehan@sympatico.ca,14203160,000000121676908,2,1,Mieux se comprendre: J'ai appelé en soiré et le tout a été réglé à ma satisfaction,5
294797,05-DEC-11,29-NOV-11,Salma,,fr,70.30.227.181,francoisedube@sympatico.ca,14141400,000000121570674,4,4,"tout était excellent, Salma m'a bien expliqué les frais qui étaient ajoutés sur ma facture Internet.",5
294798,05-DEC-11,04-DEC-11,Rod,,en,70.54.96.206,hughesjf@sympatico.ca,14201312,000000121675647,5,5,Rodd was very polite !!!!,5
295282,01-DEC-11,28-NOV-11,Mohamed,,fr,174.88.158.32,sylvie.lethiecq@bell.net,14135865,000000121547664,5,5,jerentre dans la culture mondial pour me entendre mon histoire assé spécial jai une carte visa aux nom de marie christ avec chiffre codé    jai le pape jean paul2 de 1988 et1997 dans mon coffre fort  jai sur mon compte bell moi aimer de la clientele bell des boss le cardinal mr marc ouellet 2010 sur mon compte et le pape benoit xv1 ma sainteté  sur mon compte bell2011 jai par réponse de colie  du pape en personne a mon adresse 0020vatican italie pape denoitxv1 numéro denvoie  je suis une légende mondial  du vent de papier du vent dans coffre de sureter qui dit elle a un don de dieu dater de1988  et papier  elle a un pouvoir surnaturel  et elle aurai faite une colere dadrénaline lui donné le don de tout détruire sur son passage le monde entier marqué fin le vent papier de miracle de mes dire de 1988 moi javais jamais entendu de voie de ma vie  ni eux dhallucination  je peut vous dire que en 1988 lorsque jai vue une secoupe volente mapparaitre avec la vierge marie en haut de ma maison jai eux un choc une immence peur  et elle ma dit ne jette pas cete terre la sa vas etre la fin du monde  si tu jette cette terre la olors jai courue jusque dans la maison a prie la terre la mie dans une cuve et je me suis agenouillé pour lavé mes soulier et lorsque ma mere est arrivé  je lui est dit si touche a cette terre la et que tu la jette sa vas etre le fin du monde  ses la vierge en personne qui me la dit évidamment ma mere ma interné  et ma prie pour une cinglé  et jai vue la vierge mapparaitre une autre fois 2eme en 1990 dans lembulence javais écrit mille pages comme la bible  et je suis rentré pour3mois de temp  a louis h lafontaine  dr lazure moi soigné depuis22ans bien le dr lazure est décédé le début de la maladie mental   et il maimai comme patiente alors il ma dit fait de tton droit dauteur   une connaissence avec les maison dédition se que jai fait etécrit a plusieur mais il mon toute fraudulé et ne me retournai pas de réponse a mes envoie protéger parhaute surveillence  dr lazure était dans la grosse politique pour la 3eme fois  jai rentré  en 2008 se qui a mie la bourse mondial en chute  et il zon prie toute mon argent le guouvernement  de la bourse je suis victoria  ma derniere job était a sqare victoria sur la rue down comme presseuse sur haute couture et en 2008 largent mondial des banque et des caisse ont chuté je suis rendu aux 6 49 aux consciencieux de loto québec  car jai guagné en 1989 et me suis cassé le bras et na pas eux ma part  et jai eux fraude de mon slippe de paye aux nom de mme léthique assermenter par2sceau de haut placé de la caisse  encore de la fraude  loto québec me répond quil recule de 7ans seulement quent moi jai preuve de22ans en errirere et vont etre obliger de me payer jarrete pas de me battre  je suis la madonne et toute les ven gog du monde entier je suis le plateau mont royal jemesuis rendu a loratoire saint joseptf  et il mon dit décrire aux pape colie volée ou perdu depuis 2mois  je mappelle rose marie lethiecq léthique victoria je reste aux 1028monttée masson laval saint vincent de paul h7c 1s1 pas de a mais reste aux sous sol par la rue bujold 2eme pere italien je laimai comme pere mais ma mere laimai damitier et prenait ses cadeaux  si jaime éric lapointe ses deux fois la meme histoire  et sa premiere chanchon terre sainte de terre promise  le vent et que je suis son disque ailleur  et quon saime malgré quil a une femme avec enfants je suis vierge de4ans de éric lapointe  car je lattends  depuis des année je vais mourir avec lui quitte a rester célibataire jusqua ma mort reguarder looder comme un gun et vous voiyer des trace de sainteter et denfer mes je ne suis pas lenfer  je suis chanteuse de éric lapointe et de céline dion  lamour existe encore  je suis lange déric lapointe  ma peau si vous vous en prené a lui ses comme sen prendre a moi  jespere jai érité de mon pere1987 mort du frere andré létoffe aux pape benoit 16 et couvent des soeur grise priere miracle moi jeune statu de syr y love you,5
295283,02-DEC-11,01-DEC-11,Amanda,,en,174.94.123.97,janethompson@sympatico.ca,14169574,000000121605438,4,4,"Rectify my phone service at the same time as my internet.  My phone contract ends Jan. 20, 2012 and I have to call back in mid Jan.I also feel I could have had a better deal being a customer of Bell for over 15 years.",5
295284,02-DEC-11,01-DEC-11,Juliio,,en,70.29.124.127,don.weir@sympatico.ca,14167336,000000121625614,5,5,,5
295285,02-DEC-11,01-DEC-11,Wajdi,,fr,96.22.246.99,yve181deni@sympatico.ca,14177034,000000121617019,4,1,,4
295286,02-DEC-11,01-DEC-11,Kevin,,en,76.69.19.246,mordain@sympatico.ca,14172916,000000121620582,4,3,It's not the CSR's fault but you don't provide the service I require in my area. The CSR was very helpful and knowledgeable.,3
295287,02-DEC-11,01-DEC-11,Aswathy,,en,206.191.67.254,cgcurran@sympatico.ca,14166114,000000121625436,3,1,not have your equipment fail for the second time in 3 months.  Maybe a move is in order!,1
295288,02-DEC-11,01-DEC-11,Mohamed Nidhal,,fr,65.95.12.210,chicoine54@sympatico.ca,14166228,000000121609649,5,5,,4
295289,02-DEC-11,01-DEC-11,Philip,,en,174.92.35.101,metodikuz@bell.net,14172484,000000121628107,,2,I DO NOT KNOW,
295290,02-DEC-11,01-DEC-11,Asma,,fr,70.24.197.80,dbce@sympatico.ca,14166940,000000121605421,5,5,"Je crois que rien n'est à rajouter à la bonne manière dont mon problême fut traité.

Employée semble très intéressée à résoudre les problêmes soumis.",5
295291,02-DEC-11,02-DEC-11,Arun,,en,174.88.116.174,rubrooks@bell.net,14174818,000000121628971,5,5,I had problems hearing the rep at time. I'm guessing that it was a technical issue.,5
295292,02-DEC-11,01-DEC-11,Rowena,,en,74.14.145.202,heathergraham01@sympatico.ca,14168906,000000121610426,5,5,i have been with bell for 33 years and have no plans in changing unless service does but am very happy with everything,5
295293,02-DEC-11,01-DEC-11,Stephanie,,en,64.228.150.237,wbenham1@sympatico.ca,14176764,000000121609471,5,5,,5
295294,02-DEC-11,01-DEC-11,Nora,,en,65.92.160.186,darren.albert@sympatico.ca,14166836,000000121625304,1,1,Fix my internet. followup on problem without me having to call again and again,1
295295,02-DEC-11,01-DEC-11,Mouna,,en,70.24.177.111,alex-joan@sympatico.ca,14164592,000000121621975,5,5,we find that in coming mail takes to long to receive it still has not been resolved.,5
295296,02-DEC-11,01-DEC-11,Melvin,,en,70.26.19.187,hamish81@sympatico.ca,14168826,000000121610544,5,4,"Nothing - my inquiry was handled completely, everything was explained to me and was acrried out in a very professional way.",5
295297,02-DEC-11,01-DEC-11,Martina,,en,207.245.236.104,mr.maleszewski@sympatico.ca,14172942,000000121611971,4,4,,4
295298,02-DEC-11,01-DEC-11,Sylvie,,en,69.158.35.179,jgillhooll@bell.net,14169936,000000121605823,4,4,,4
295299,01-DEC-11,18-NOV-11,Sarah,,fr,76.69.194.92,claude.comte@sympatico.ca,14016014,000000121323583,5,5,"mde sarah a très bien travaillé,c'est elle qui a trouvé le problème sur mon
ordinateur.La réparation a été effectué,
            merci.
 
 ",5
295794,01-DEC-11,30-NOV-11,Radhia,,fr,184.145.250.58,louise.beaudet@sympatico.ca,14158358,000000121594307,5,4,"Que je n'ai pas besoin de me faire créditer ce montant. Vous êtes trop cher comparer à Cogeco. Vous ne voulez pas me laisser partir, donc vous baissez mon forfait, mais plus de deux mois plus tard tout à coup vous me chargez 49.95$ dont il n'avait jamais question. Je devrai vous rappeler dans 10 mois si je veuz garder le même prix, faites attention que je ne me tane pas et que dans 10 mois je cancelle plustôt mon abonnement. Chez Cogeco on ne doit pas rappeler à tout bout de champs. Je suis votre cliente depuis 1972 et ça ne semble pas compter beaucoup. ",2
295795,01-DEC-11,30-NOV-11,Elyes,,fr,70.51.202.111,andre8nicole@sympatico.ca,14151714,000000121588298,5,5,rien de plus je suis satisfaite,5
295796,01-DEC-11,30-NOV-11,Indhu,,en,76.69.86.124,marydavies19@sympatico.ca,14159064,000000121599047,5,5, I feel I am the hindrance to resolving my own problems and I feel I should learn more about the computers and the i-phone rather than getting agitated and upset.   Every one I have dealt with has been very helpful.I apologise for getting agitated& upset.,5
295797,02-DEC-11,01-DEC-11,Luis,,en,209.91.177.59,yuriveit@sympatico.ca,14177024,000000121627467,5,5,,5
295798,02-DEC-11,01-DEC-11,Romy,,en,174.95.193.120,mshpi@sympatico.ca,14172980,000000121616389,5,4,,4
295799,02-DEC-11,01-DEC-11,Jordan,,en,76.71.180.168,beverley.boutin@sympatico.ca,14165372,000000121619033,5,4,,5
295800,02-DEC-11,01-DEC-11,Slah,,fr,174.93.215.89,chantal.pic@sympatico.ca,14166144,000000121618848,5,5,,4
295801,02-DEC-11,01-DEC-11,Denice,,en,184.144.36.47,falcon2@sympatico.ca,14167906,000000121619281,5,5,"In my opinion, it would be helpful to address the computer 'glitches' in your main system.  Denice is a very competent, hands on person - and her expertise helped me re-ignite my confidence in Bell.  ",
295802,02-DEC-11,01-DEC-11,Twinx,,en,74.14.60.30,seath@sympatico.ca,14175172,000000121609356,3,4,My call should not have been necessary. I had arranged to purchase the modem I have rented for several years. The arrangement had been agreed upon several weeks ago but had not yet been reflected on my bill.,2
295803,02-DEC-11,01-DEC-11,Juliio,,en,64.231.97.113,hanmar3@sympatico.ca,14168838,000000121620948,5,4,"really nothing as he gave me the right password, but I mistook the 9 for a 0 and that is why I could not get in.",5
295804,02-DEC-11,01-DEC-11,Annie,,en,76.67.43.16,bjjefferson@sympatico.ca,14165470,000000121608997,5,5,,4
295805,02-DEC-11,01-DEC-11,Diaraye,,en,174.92.221.254,charlotte.falls@sympatico.ca,14166182,000000121605499,1,,"Hire competent and honest staff...Bell agent 3019898 to whom I spoke on November 14 prove to be incompetent and dishonest...having received an eBill yesterday I was faced with hiden charges which were never discussed during my exchange with employee 3019898...This is not an isolate case !!! During the last 12 months, I have experienced three (3) other very unpleasant situations resulting from outright incompetency if not dishonesty ! You better get your act together now ! I am tired of making threats ! Heads are going to roll !!!!",1
295806,02-DEC-11,01-DEC-11,Mauricio,,en,70.24.214.175,hankverschoote@sympatico.ca,14168836,000000121609813,4,3,allow me access to sympatico.ca through internet explorer9,4
295807,02-DEC-11,01-DEC-11,Mohamed Nidhal,,fr,174.91.234.96,ve2fcx@bell.net,14176566,000000121613737,3,4,"je n'ai pas encore reçu la confirmation par courriel? De plus, j'ai acheté mon extension de forfait 40GB et des frais d'utilisation (download supplémentaire) se sont ajouté, ce n'est pas normal.",3
295808,02-DEC-11,01-DEC-11,Julio,,en,65.92.100.92,bethrocks@sympatico.ca,14165362,000000121610978,5,5,everything was done right,5
295809,02-DEC-11,22-NOV-11,Shakeel,,en,184.148.124.182,vikki@bell.net,14070236,000000121400658,1,1,Fix the issues,1
295810,02-DEC-11,01-DEC-11,Ronald,,en,184.144.132.244,briantomlinson@sympatico.ca,14165700,000000121618447,1,1,"Been polite, actually spoken to me when I asked a question and not disconnected me when you transferred me to another department.  After assuring me it would only take a few minutes, I waited 20 and then was disconnected.  ",1
295811,02-DEC-11,01-DEC-11,Evangeline,,en,76.68.106.143,john.ciufo@sympatico.ca,14170202,000000121611153,5,5,Nothing,5
295812,02-DEC-11,01-DEC-11,Arun,,en,76.64.216.112,stella.weir@bell.net,14175624,000000121621916,4,5,Resolved the problem faster.,4
295813,02-DEC-11,30-NOV-11,Abdelalim,,fr,70.51.196.194,dianemoisan@sympatico.ca,14154186,000000121580272,5,5,,5
295814,02-DEC-11,30-NOV-11,Patricia,,en,205.211.113.102,alliscalm@sympatico.ca,14151596,000000121585363,4,4,I dont understand what technician expected me to do so it was hard to follow his instructions,5
295815,02-DEC-11,30-NOV-11,Karen,,en,70.26.29.233,bryantc@sympatico.ca,14152710,000000121586686,4,4,,5
295816,02-DEC-11,01-DEC-11,Samiha,,fr,174.93.248.212,editionsld@bell.net,14167636,000000121620349,4,4,arreter d'augmenter la location du modem,4
295817,02-DEC-11,02-DEC-11,Nagender,,en,67.70.1.106,alfoley@sympatico.ca,14164616,000000121628781,5,1,Explain what caused the problem in the first place.  I suspect that the problem lies with Bell's mail servers for it didn't lie with my email client's settings.,2
295818,02-DEC-11,01-DEC-11,Gloria,,en,74.15.84.24,daniel.harris1@sympatico.ca,14166760,000000121621628,5,5,nothing,5
295819,02-DEC-11,01-DEC-11,Farhana,,en,65.95.71.182,tathat@sympatico.ca,14176014,000000121616094,5,5,,5
295820,02-DEC-11,01-DEC-11,Aymen,,fr,174.88.66.30,sylvie418@sympatico.ca,14175898,000000121625627,5,5,Tout était super bien.,5
295821,02-DEC-11,28-NOV-11,Med Amine,,fr,174.92.234.52,francois23@sympatico.ca,14128160,000000121550424,5,5,n/c,5
295822,02-DEC-11,01-DEC-11,Dawood,,en,70.51.118.233,john087@sympatico.ca,14170226,000000121621868,5,5,cant think of any,4
295823,02-DEC-11,30-NOV-11,Janie,,fr,174.92.93.197,dorothylavoie@bell.net,14154366,000000121582051,5,5,Pas de commentaire à ajouter. Affaire résolue.,5
295824,02-DEC-11,01-DEC-11,Dheeraj,,en,70.50.66.235,fred.westman@sympatico.ca,14168140,000000121608554,5,5,gone a little slower so I could maybe do it myself next.,5
295825,02-DEC-11,01-DEC-11,Youssef,,fr,76.64.91.228,ateliermontroyal@sympatico.ca,14165036,000000121613370,5,5,"Rien de plus.
Merci",5
295826,02-DEC-11,01-DEC-11,Rebello,,en,174.94.47.214,pocka@sympatico.ca,14173950,000000121610435,5,5,There is nothing more that could have improved this situation.,5
295827,02-DEC-11,01-DEC-11,Lotfi,,fr,74.15.139.105,bournivalj@sympatico.ca,14165628,000000121625393,5,4,,4
295828,02-DEC-11,02-DEC-11,Sajid,,en,76.66.160.45,georgebren@sympatico.ca,14168374,000000121629145,5,4,nothing  it was awesome,4
295829,02-DEC-11,01-DEC-11,Mahesh,,en,184.148.71.147,josephdefoa@sympatico.ca,14170320,000000121626163,4,4,,5
295830,02-DEC-11,01-DEC-11,Gloria,,en,184.144.25.246,benj@sympatico.ca,14165316,000000121618917,4,4,Not a lot. Gloria and then the second rep solved my problem. Both showed excellent problem solving skills. Their friendly manner was an added bonus.,4
295831,02-DEC-11,01-DEC-11,Jacques,,en,174.91.71.91,rnerbonne65@bell.net,14174566,000000121613020,5,5,your team were verry understand and got my problem fixed propily ty,5
296337,02-DEC-11,01-DEC-11,Mark,,en,70.31.23.77,joephyl@sympatico.ca,14170174,000000121621683,5,1,evrything you have done still the same i will by an enthernate cable saterday if that works i will cancel bell becouse im paying to much for wireless but need a wire,
296338,02-DEC-11,01-DEC-11,Dhia,,fr,96.44.107.14,ghislainl@sympatico.ca,14168450,000000121611706,4,5,,4
296339,02-DEC-11,01-DEC-11,Fourat,,en,70.48.165.233,jrgrenier@sympatico.ca,14170396,000000121615036,5,5,,5
296340,02-DEC-11,01-DEC-11,Edwin,,en,69.157.72.200,imasku@bell.net,14169232,000000121628190,4,4,When I went to having PC care and bell security services it would have been good if I had been instructed on how to use the security service so I am not calling Bell when I could have resolved this at home.,4
296341,02-DEC-11,01-DEC-11,Kumar,,en,174.88.200.16,janthorne@sympatico.ca,14169586,000000121627869,4,2,They were unable to correct my problem. I now have to wait for a new modem.  In the mean time my internet is still not working properly,4
296342,02-DEC-11,01-DEC-11,Walid,,fr,76.65.92.50,dianet@bell.net,14167220,000000121610953,5,5,rien D'autre,4
296343,02-DEC-11,01-DEC-11,Emilio,,en,184.145.127.251,lp.sharpe@sympatico.ca,14171592,000000121628682,4,4,,4
296344,02-DEC-11,01-DEC-11,Welid,,fr,174.89.233.35,coriani@sympatico.ca,14166506,000000121614949,1,1,Offrir le meme tarif aux clients loyaux qu aux nouveaux usager!!! Je cahnge pour videotron.,1
296345,02-DEC-11,24-NOV-11,Carlos,,en,69.157.58.145,lj6@sympatico.ca,14090754,000000121451442,5,5,,5
296346,02-DEC-11,01-DEC-11,Ajay,,en,70.51.225.139,keninoverdrive@sympatico.ca,14170760,000000121606179,4,3,"This is the first time ever when I pushed ""1"" for English...that I got someone that spoke English :-))))) BRAVO Bell !!",1
296347,02-DEC-11,01-DEC-11,Jessica,,en,184.144.143.43,c.w.boniecki@sympatico.ca,14165808,000000121614975,5,2,,5
296348,02-DEC-11,01-DEC-11,Arun,,en,65.95.10.59,CARMENROECKER@sympatico.ca,14164084,000000121614328,5,5,"It may be helpful that all reps speak slower. I have a hearing impairment. When I asked him to speak slower because of my hearing impairment, he immediately did so and was very patient.",5
296349,02-DEC-11,01-DEC-11,Lorraine,,en,70.29.0.143,vanslyke_1@sympatico.ca,14176548,000000121610223,3,3,get it cleared up for me this has been going on since august 8 and dose not get solved makes me think you cannot trust the serves people or some one is not doing there job (please) fix it______ the modem was take back by the service person.,2
296350,02-DEC-11,01-DEC-11,Nadia,,fr,174.89.224.117,jean.destrempes@sympatico.ca,14169726,000000121610206,5,5,"Je suis satisfaite du service de Nadia.
Elle a été très patiente.
Merci !",4
296351,02-DEC-11,30-NOV-11,Kanchana,,en,69.156.87.32,tony.bernola@sympatico.ca,14163160,000000121595468,4,4,,4
296352,02-DEC-11,28-NOV-11,Robert,,en,76.67.180.65,bscerba@sympatico.ca,14125660,000000121531654,4,4,,5
296353,02-DEC-11,30-NOV-11,Anis,,fr,76.69.111.253,joum@sympatico.ca,14157210,000000121593152,4,4,,4
296354,02-DEC-11,01-DEC-11,Khan,,en,70.54.133.6,ewwilson@sympatico.ca,14167884,000000121627769,1,1,BELL REP DID NOT KNOW HOW TO GET MY HOTMAIL ADDRESSES BACK WHICH WERE DELETED ,2
296355,02-DEC-11,11-NOV-11,Remi,,en,174.94.68.106,perri1@sympatico.ca,13948334,000000121182207,1,1,"More qualified personnel, please!!!
",1
296356,02-DEC-11,01-DEC-11,Martine,,fr,174.95.114.24,carvie@bell.net,14165962,000000121610080,4,4,"Avec le service au pays, on règle les problèmes. En Tunisie ce fut un réel cauchemar. À 3 reprises, on m'a demandé 48 heures pour régler la difficulté et la 4e. fois, j'ai refusé, Peut-on régler nos demandes ici, chez nous? ",
296357,03-DEC-11,23-NOV-11,Danny,,en,74.15.92.22,sharon_reid_2@sympatico.ca,14082156,000000121444038,5,5,,5
296358,03-DEC-11,02-DEC-11,Zohra,,fr,67.68.164.69,st-denis.jacques@sympatico.ca,14188036,000000121637486,5,5,,5
296359,03-DEC-11,02-DEC-11,Francine,,fr,174.91.201.239,yvesbousquet@bell.net,14189340,000000121635378,1,1,J'AI ENCORE LE MÊME PROBLÈME CE MATIN,1
296360,03-DEC-11,02-DEC-11,Mustapha,,fr,67.70.51.180,nelson.grenier@sympatico.ca,14185596,000000121651621,5,5,il semble que ce soit la dernière intervention pour le moment,5
296361,03-DEC-11,02-DEC-11,Sana,,fr,70.24.232.217,grajac@bell.net,14181562,000000121645185,5,5,,4
296362,03-DEC-11,03-DEC-11,Mehdi,,fr,69.157.90.56,Mal_qc@sympatico.ca,14177348,000000121654255,4,,j'ai perdu la ligne mais j'ai r'appeler plus tard et ca été regler le probleme,3
296363,03-DEC-11,02-DEC-11,Mohamed Tammem,,fr,69.157.90.56,Mal_qc@sympatico.ca,14177350,000000121637799,4,4,,3
296364,03-DEC-11,19-NOV-11,Hassan,,en,64.231.145.171,josietrinca@sympatico.ca,14031568,000000121353014,1,1,Fix the problem the first time. I have called back several times and nothing has been resolved.,1
296365,03-DEC-11,02-DEC-11,Mindy,,en,65.94.208.240,jmiller007@sympatico.ca,14182752,000000121646915,4,4,voice was not loud enough,5
296366,03-DEC-11,02-DEC-11,Karla,,en,174.89.110.5,mm.urchuk@sympatico.ca,14185278,000000121642993,4,4,"The experience was fine, but the reason for our call was not.
Our billing was changed from hard copy to e copy without our permission.
To make things worse it was sent to someone else.
That person now has all the personal and private  information listed on our account. This is very upsetting to me.",2
296367,03-DEC-11,02-DEC-11,Pascal,,fr,174.95.116.94,yolandechenier@sympatico.ca,14189310,000000121647231,5,4,,5
296368,03-DEC-11,02-DEC-11,Walid,,fr,64.228.78.169,johanne.simard@bell.net,14182842,000000121650483,5,5,,5
296369,03-DEC-11,02-DEC-11,Niyaz,,en,70.54.140.7,k_hirbod@sympatico.ca,14183188,000000121651476,5,5,,5
296370,03-DEC-11,02-DEC-11,Jason,,en,74.12.245.72,csilverfox@sympatico.ca,14179636,000000121639352,5,5,Nothing Additional to this perfect service.,5
296371,03-DEC-11,02-DEC-11,Rudys,,en,174.95.216.89,harold.ellis@sympatico.ca,14181742,000000121635081,5,5,Everything was handled very quickly. The Rudys was excellent.  When the computer was working he even wanted to do varius tests just to ensure everything was okay.,5
296372,03-DEC-11,02-DEC-11,Seshadri,,en,76.69.237.213,cjmullins@sympatico.ca,14179392,000000121643694,4,4,,4
296373,03-DEC-11,02-DEC-11,Mike,,en,76.176.208.248,anne.bieler@sympatico.ca,14178024,000000121649788,,1,"Bell could have answered the phone - was on hold for 10 minutes, then cut off. And then you need to send a survey, further taking my time to tell you the call was never completed?",3
296374,03-DEC-11,02-DEC-11,Pavan,,en,76.68.95.96,humbug2@sympatico.ca,14182008,000000121641498,1,1,Show concern and suggest solutions,1
296375,03-DEC-11,02-DEC-11,Andrea,,en,207.164.79.115,mbove@sympatico.ca,14184840,000000121643156,5,5,"I was completely satisfied
",5
296376,03-DEC-11,02-DEC-11,Farah,,en,70.26.58.207,venis@sympatico.ca,14188916,000000121650972,2,1,"We have contacted Bell 3 times to rectify our slow internet connection and random outages. A router was promised in early September which we have still not received. We don't feel we are getting value for the money we are paying,",1
296377,03-DEC-11,26-NOV-11,Hari,,en,24.57.87.151,jbreaton@sympatico.ca,14111854,000000121506242,1,1,better equipment,1
294799,01-DEC-11,30-NOV-11,Nayeem,,en,74.15.94.19,carl_young@sympatico.ca,14152906,000000121586247,5,4,nothing,4
294800,01-DEC-11,30-NOV-11,Aquiles,,en,65.95.83.130,jlake002@sympatico.ca,14156884,000000121598392,5,5,,5
294801,01-DEC-11,30-NOV-11,Karthika,,en,70.29.126.246,bjhb.coxworth@sympatico.ca,14152457,000000121578723,1,1,"call back when you said you would, the tech assured me I would get a call this morning at 8 am waited and stayed off the call and my problem is still not resolved VERY DISAPPOINTD!",
294802,01-DEC-11,30-NOV-11,Anirban,,en,70.48.228.189,gord.caverly@sympatico.ca,14155610,000000121599019,3,3,"Correct the problem that I have been having with Bell equipment, long ago!",1
294803,01-DEC-11,30-NOV-11,Inobel,,en,65.92.56.121,gottlob@sympatico.ca,14155636,000000121594653,4,5,,5
294804,01-DEC-11,30-NOV-11,Nandhini,,en,70.29.22.58,michael.wardell@sympatico.ca,14159404,000000121601242,2,4,,2
294805,01-DEC-11,30-NOV-11,Mohamed,,fr,70.51.9.184,lalonli@sympatico.ca,14157878,000000121582335,5,5,"Bonjour,

Serait-il possible au service à la clientèle de Bell de ne pas nous faire répéter deux et même trois fois, parfois, notre nom, adresse, numéro de téléphone et nom de notre mère ? On repère ces données dès le début de l'appel, n'est-ce pas. ",3
294806,01-DEC-11,30-NOV-11,Kaouther,,fr,74.15.207.229,jagibo@sympatico.ca,14156356,000000121580612,4,5,rien de spésifique,5
294807,01-DEC-11,28-NOV-11,Hector,,en,74.15.69.90,nick.ranieri@sympatico.ca,14133080,000000121549365,4,4,,4
294808,02-DEC-11,28-OCT-11,Hakim,,fr,70.30.177.55,ve2abk@bell.net,13803068,000000120883477,5,5,Rien à signaler.,5
294809,02-DEC-11,01-DEC-11,Daniel,,en,76.65.28.161,boucasjorge@bell.net,14165622,000000121626516,4,4,,5
294810,02-DEC-11,01-DEC-11,Cindy,,en,69.156.154.2,crsa@sympatico.ca,14166552,000000121626564,5,5,,5
294811,02-DEC-11,01-DEC-11,Victor Gabriel,,en,70.27.156.46,laurasalvi@sympatico.ca,14171154,000000121614860,5,4,,4
294812,02-DEC-11,01-DEC-11,Mariem,,fr,70.55.164.200,pmorin1944@bell.net,14173940,000000121618977,5,5,non,5
294813,02-DEC-11,01-DEC-11,Meriem,,fr,67.68.90.95,moniqueadans@sympatico.ca,14172898,000000121627361,4,4,"rien à mentionner, le service offert par Bell était excellent.",5
294814,02-DEC-11,01-DEC-11,Moses,,en,76.69.7.211,greg.golding@sympatico.ca,14168702,000000121604301,1,1,You could have actually done what you said you would have,1
294815,02-DEC-11,01-DEC-11,Grant,,en,174.95.234.157,paddydeschamps@sympatico.ca,14173430,000000121608627,5,5,,5
294816,02-DEC-11,01-DEC-11,Nischal,,en,69.158.147.7,bobparkevision@sympatico.ca,14165575,000000121604485,4,2,Make my internet service more reliable so I don't have to call every other month because it is so slow. I call then it is a little faster. I was told up to 6 megs Im lucky when they speed it up if its 2 meg,2
294817,02-DEC-11,17-NOV-11,Gunson,,en,174.88.43.119,helenrogers@bell.net,14005824,000000121295024,4,4,"Perhaps have someone who co uld convrse in English better although he was very good,sometimes it was hard to  understand!He was very patient as I am 76!!",4
294818,02-DEC-11,01-DEC-11,Daniel,,en,65.95.231.108,kym811@sympatico.ca,14171009,000000121616775,4,4,The representative was helpful and polite but seemed to have a already planned resolution so she did not stop to really listen and I had to ask a few times to go over things.  She was extremely patient when asked to do so though and was polite at all times.,5
294819,02-DEC-11,01-DEC-11,Irfan,,en,69.159.46.30,ann_ed@sympatico.ca,14164870,000000121606447,5,4,Nothing. ,4
294820,02-DEC-11,01-DEC-11,Fourat,,fr,184.144.181.210,real.leblanc@sympatico.ca,14174308,000000121604884,4,4,la personne a qui j'ai parlé parlais très rapidement avec un accent et parfois j'était obligé de lui faire répèté ce qu'il m'avait dit.,4
294821,02-DEC-11,30-NOV-11,Julio,,en,174.92.137.173,jasburyrn@sympatico.ca,14156474,000000121598041,5,5,Nothing but I would like to add that it was helpful to speak with somone who spoke English fluently without an accent as I am hard of hearing and have had problems in the past.,5
294822,02-DEC-11,18-NOV-11,Mohamed,,fr,174.94.120.79,raymond.oneson@sympatico.ca,14024028,000000121325328,5,5,L'assistance fut obtenu sans aucune attente en ligne. C'est bien appréciée!,5
294823,02-DEC-11,01-DEC-11,Rabeb,,fr,69.70.67.46,mc.houde@sympatico.ca,14172330,000000121606679,3,2,Le technicien en clavardage ma dit que la techn=ologie fibre était disponible chez moi. j'était tres heurese car j'ai des probleme avec l'internet actuel et je songe a change de distributeur d'internet. cependant lorsque j'ai appeller au numéro pour réservé la personne au téléphone ma dit que ce n'est pas disponible chez nous  j'étais tres dessus surtout que l'autre m'avais dit que c'était disponible.  Personne ne peux me dire combien de temps je dois attendre.  donc je songe fortement a transfere mon compte,2
294824,02-DEC-11,01-DEC-11,Gopinath,,en,216.208.194.38,grays_g_b@sympatico.ca,14155680,000000121603866,1,1,"resolve gross incompetence - I know more about my internet connex than your socalled ""experts"".

Your modem is disconnecting me - apparently this is rocket science - duh.",1
294825,02-DEC-11,01-DEC-11,Pradheep Kumaar,,en,76.68.20.187,cmackinnon@sympatico.ca,14166426,000000121619227,2,1,"i could not hear the person on the phone, it was as though i was talking to someone on the other end of the globe",2
294826,02-DEC-11,01-DEC-11,Karla,,en,69.158.78.17,sandra.foreman1@sympatico.ca,14175042,000000121611946,5,4,,5
294827,02-DEC-11,25-NOV-11,Noureddine,,fr,50.100.164.31,gh_langlois@sympatico.ca,14100248,000000121486969,2,4,"Un conseiller qui traite respectueusement les personnes. Pourquoi me dire que c'est probablement en ''pitonnant ''  que je créais mes problèmes????

Quand suite à des modifications, le problème me semble résolue !!!!

Je parerais que le même problème n'est jamais solutionné de la même façon par l'ensemble des conseillers.

Bonne journée,

Ghislaine",4
294828,02-DEC-11,01-DEC-11,Roy,,en,69.158.181.214,scottekeighan@sympatico.ca,14175146,000000121619632,5,5,,4
294829,02-DEC-11,01-DEC-11,Amine,,fr,76.67.143.25,michelmcgee@sympatico.ca,14172600,000000121622346,1,1,vous n'avez rien compris. nous voulons être servie par des gens compétents qui parle notre langue. l'interminable message par le robot au début est un irritant majeur.<Il y a toujours des problèmes avec vos services.................,1
294830,02-DEC-11,01-DEC-11,Sharmila,,en,70.51.35.140,c.harper@sympatico.ca,14165788,000000121605458,5,5,No complaints,5
294831,02-DEC-11,30-NOV-11,Daniel,,en,70.49.169.164,peacheskene@bell.net,14160630,000000121583630,5,5,,4
294832,02-DEC-11,01-DEC-11,Pamela,,en,65.95.100.94,aibeare@sympatico.ca,14164500,000000121612668,3,4,I had trouble understanding but it was my problem.,5
294833,02-DEC-11,01-DEC-11,Nayeem,,en,69.159.71.20,mickeydoug@sympatico.ca,14172610,000000121617209,5,5,nothing....the service was excellent,5
294834,02-DEC-11,01-DEC-11,Walid,,fr,174.93.149.65,jbienvenue@sympatico.ca,14169652,000000121619424,4,1,Solutionner le problème,4
294835,02-DEC-11,01-DEC-11,Rania,,fr,76.65.128.68,louisb@sympatico.ca,14171560,000000121607922,5,5,,5
295300,01-DEC-11,16-NOV-11,Milo,,en,99.254.80.191,klimb@bell.net,13995016,000000121276205,3,2,"I called because our phone was not working for 2 days.   They sent a rep out on the Saturday, at the same time our remote stopped working so a new one was sent. i called on Satruday because the replacement remote was owned by a smoker and stinks and was dirty (the clear buttons were yellow) and there was crud in the seams. They did not want to send a new one at first. I dont think they were very empathetic to this situation. Think about how much a remote is in someone's hand...then to have a grungy stinky one really makes that stick out in your mind... then let your kids use it. It is really disgusting.  I wanted to say how about treat me like a new customer not one that you have had for a month. ",2
295301,01-DEC-11,30-NOV-11,Manel,,fr,67.68.149.58,gitane11@sympatico.ca,14155526,000000121585066,4,5,,5
295302,01-DEC-11,28-NOV-11,Edwin,,en,184.145.69.24,jillandjohn@sympatico.ca,14129970,000000121526107,2,3,Send someone to our house to figure out why our phone and internet service is so inconsistent and drops back to slower speeds as it has for nearly 15 months or more.,1
295303,01-DEC-11,30-NOV-11,Bry,,en,184.151.63.250,dgwallwork@sympatico.ca,14154160,000000121590726,5,5,lower the volume on the 'hold' music,5
295304,01-DEC-11,24-NOV-11,Pavan,,en,74.14.89.30,cmansfield@sympatico.ca,14086228,000000121452152,4,4,"Bell disconnected the internet when I terminated a mobile phone and bundled it with my wife's mobile package in mid-October. Note on file said ""terminated at customer's request"".Internet was deactivated on November 19th. I called on November 20th. Was told service would be reactivated within 2-24 hours.Rep apologized for Bell's mistake. Mid-day November 24th is four days later. Rep I spoke with on Nov. 24th was friendly, courteous, knowledgeable and helpful - much improved compared to other Bell support
with mobility and other issues.",2
295305,02-DEC-11,01-DEC-11,Michael,,en,65.94.47.34,bsaumais@sympatico.ca,14165746,000000121625744,2,3,Not put me on hold for a very long time and then put me back in the que to wait for another person to answer. Not send me another modem when I did not order one or want or need one in the first place. ,2
295306,02-DEC-11,01-DEC-11,Nedra,,fr,174.91.195.50,valphil@sympatico.ca,14176522,000000121609519,5,5,,5
295307,02-DEC-11,01-DEC-11,Fatiha,,fr,74.12.172.10,colombeethier@bell.net,14166476,000000121618515,3,3,On attend toujours trop. Et puis quand on attend vous devriez change votre musique celle-ci est passer date,1
295308,02-DEC-11,01-DEC-11,Natalia,,en,70.29.128.178,gregg.mercer@sympatico.ca,14168708,000000121605708,5,5,Nothing,5
295309,02-DEC-11,01-DEC-11,Francis,,en,174.91.122.229,tjthomas@sympatico.ca,14176228,000000121620756,5,5,"It could have been a little quicker, but all in all it went well.",4
295310,02-DEC-11,01-DEC-11,Brett,,en,74.14.145.188,mmark024@sympatico.ca,14172806,000000121608228,5,5,,4
295311,02-DEC-11,01-DEC-11,Michael,,en,70.26.82.94,suppas@sympatico.ca,14175784,000000121619098,4,4,,5
295312,02-DEC-11,01-DEC-11,Majdi,,fr,70.52.102.38,huguette.clement@sympatico.ca,14169098,000000121607585,5,4,"tout c'est très bien passé, aucun problème, ",5
295313,02-DEC-11,01-DEC-11,Kevin,,en,64.231.6.76,darren.fowlie@sympatico.ca,14166838,000000121615647,4,5,,4
295314,02-DEC-11,01-DEC-11,Houssem,,fr,76.68.197.7,lmgagnon@sympatico.ca,14171464,000000121626798,5,5,,5
295315,02-DEC-11,01-DEC-11,Sihem,,fr,76.67.85.37,inolux@sympatico.ca,14169250,000000121613189,5,4,nil,5
295316,02-DEC-11,01-DEC-11,William,,en,70.51.237.119,beejaymac@sympatico.ca,14165284,000000121623658,3,2,"it was difficult to understand the person I was sopeaking with, William. he was very courteous and patient with me as I am not very tech savvy. The other thing I came to realize after our call had to be terminated (I was referred to an opeator (John) who was to arrange for tech person to check line at my place) that I did not really understand why I should change from Micrsoft Outlook to Microssoft Live? I hope this can be resolved today after we have outside line checked.",3
295317,02-DEC-11,28-NOV-11,Walter,,en,184.145.123.236,karenmacmillan@sympatico.ca,14130540,000000121529406,1,,"I have been a customer of Bell for years and currently subscribe to two cell phones, internet, cable tv and home phone.  On Sept 25 I moved out of my location in Mississaga and went into temporary housing for two months.  I suspended all services with Bell according to your customer service reps.  I moved into my new home on November 25 and the hook up was a nightmare.  I spent several hours on the phone with all of your departments trying to get my services hooked up.  To say your customer service is terrible is an understatement.  I would think that you would value someone who subscribes to many of your services and spends up to $500.00 per month on these services and have one stop shopping for the issue I faced.  It was not uncommon to move from one location to another.  I am truly disappointed with the service from Bell.  If I could do it easily I would immediately switch to Rogers.  I am going to check into doing this once I recover from all of this disaster

Karen MacMillan
519-837-4921

",1
295318,02-DEC-11,01-DEC-11,Ericka,,en,74.15.20.231,briary@bell.net,14165704,000000121622207,3,3,"Wait was far too long  - after the rep came on , and the communication was not clear .",4
295319,02-DEC-11,01-DEC-11,Mary ruksana,,en,184.145.25.35,rosemarie_h@sympatico.ca,14174744,000000121604957,5,5,Nothing,4
295320,02-DEC-11,01-DEC-11,Nora,,en,65.93.150.229,lor.n.ro@sympatico.ca,14171500,000000121609412,5,5,"nothing could be better. Nora was so kind,patient and helpful",5
295321,02-DEC-11,01-DEC-11,Moses,,en,70.27.142.51,bjcard@sympatico.ca,14165468,000000121608864,5,5,,5
295322,02-DEC-11,01-DEC-11,Vidya,,en,184.146.161.182,the.sindreys@sympatico.ca,14176128,000000121614096,5,5,"Only a slight prob with the language with first contact, mostly due to my hearing prob.",5
295323,02-DEC-11,01-DEC-11,Dan,,en,70.26.40.15,jakab@sympatico.ca,14169488,000000121619663,5,4,,5
295324,02-DEC-11,01-DEC-11,Sayeeduddin,,en,70.26.40.15,jakab@sympatico.ca,14169490,000000121627146,4,4,,5
295325,02-DEC-11,10-NOV-11,Kevin,,en,69.156.168.3,nicolsgorbhreac@sympatico.ca,13936866,000000121147488,4,5,,5
295326,02-DEC-11,01-DEC-11,Mehdi,,fr,70.30.239.140,maudecharbonneau@sympatico.ca,14172266,000000121618375,1,,"D'abord, avoir des techniciens qui conaissent Mac et Safari...
Deux, arrêter de me dire que tout est beau et parfaitement fonctionnel du côté  de Bell et qu 'il ne peut s'agir que de mon ordinateur...
trois,puis le préposé au service d'aide technique dit vouloir terminer l'appel et ne rien pouvoir faire pour 
moi...
quatre, j'exige de parler à son superviseur...il me promet que celui-ci va me rappeler très bientôt...
cinq, 16 heures plus tard, le fameux Monieur ""Anouar"" (???) n'a jamais rappelé...
Trois",1
295327,04-DEC-11,03-DEC-11,Alaaeddine,,fr,67.70.26.163,estelle.m@sympatico.ca,14192040,000000121668939,5,5,"rien de plus, je suis très satisfaite du service.",5
295832,03-DEC-11,02-DEC-11,Justin,,en,65.93.106.56,sharon.vangalis@sympatico.ca,14187714,000000121637162,5,5,The girl who first answered my call told me that I couldn't discuss a new contract until the exact day my old one expired.  I knew that wasn't the case and asked to be transferred to someone else.  The someone else was Justin who couldn't have been better.,5
295833,03-DEC-11,02-DEC-11,Karla,,en,174.91.84.81,ross.howatson@sympatico.ca,14187184,000000121638027,4,1,"To get Fibe TV we must loose our ""Grandfathered"" unlimited Internet account which is not acceptable.  Want to switch away from Rogers but loosing unlimited Internet account is not acceptable.  

Individuals were great but restrictions not acceptable.  Will be looking at moving services away from Bell.",1
295834,03-DEC-11,02-DEC-11,Nejib,,fr,96.20.35.20,refex@sympatico.ca,14186756,000000121631513,1,1,"Le prix pour une ligne residentielle et l'internet avec une cle mobile est des 87,00 $ 

Je paie tres cher avec vous et je vais deconnecter mon service

J'étais client chez vous depuis plusieurs annees

De plus je n'ai pas apprecie que vous ayez pris la facturation de mes pages jaunes sur mon compte affaire

Merc",
295835,03-DEC-11,02-DEC-11,Souhaib,,fr,184.144.192.49,mariejoseeaudet@sympatico.ca,14184560,000000121646072,1,1,Corriger les messages d'erreurs,1
295836,03-DEC-11,02-DEC-11,Nourmene,,fr,76.64.240.251,francoeurgerald@sympatico.ca,14181036,000000121633377,4,3,En ce moment pour la réception et l'envoi le système dit qu'il doit scinder le courrier qui dépasse 128ko.  Par conséquent j'ai de drôles de problème d'envoi et réception....Merci,5
295837,03-DEC-11,02-DEC-11,Rodrigues,,fr,69.156.172.57,laurent.trempe@sympatico.ca,14183754,000000121645666,4,4,informations sur comment relier mon Ipad à mon ordi de bureau...,4
295838,03-DEC-11,02-DEC-11,Ron,,en,174.89.233.163,p.mandl@sympatico.ca,14185894,000000121643747,5,5,Everything was good,5
295839,03-DEC-11,02-DEC-11,Dinesh,,en,69.71.229.101,lois.harvey@sympatico.ca,14184039,000000121642643,4,4,"you should not have sent the two modems
to my address,I am returning them and without charge on my account.
Thanks, Lois & Dennis Harvey
",4
295840,03-DEC-11,01-DEC-11,Kevin,,en,174.88.183.36,kalivasm@sympatico.ca,14170586,000000121626370,5,5,"This agent was superb. Very attentive and very willing to help :)
Good Job. Wish I can say the same for al the other agents",
295841,03-DEC-11,02-DEC-11,Jason,,en,174.88.5.174,mpoynter@sympatico.ca,14185436,000000121632565,5,5,,5
295842,03-DEC-11,02-DEC-11,Emylie,,fr,70.53.200.93,md.formationconseil@sympatico.ca,14184864,000000121647168,5,5,Ne pas m'induire en erreur lors de l'appel initial en disant que changer mon modem ne changerait rien à ma facturation. Perte de temps pour vous et pour moi pour tout replacer mon forfait tel qu'il était avant. ,4
295843,03-DEC-11,02-DEC-11,Venkatesh,,en,70.30.4.202,trubrit@sympatico.ca,14188740,000000121629543,1,1,"This is the second weekend without a phone line or internet .  When is this problem going to be resolved?  After heavy rainfall (for the past two years at least) the phone line crackles for days and we lose the internet connection continuously.  This is appalling service.  The problem is OUTSIDE.  I am sick of men tramping through the house, waiting all day for them to be told the problem is outside.  I know that.  Unless this problem is resolved swiftly and correctly I will find another supplier.",1
295844,03-DEC-11,01-DEC-11,Aqeel,,en,74.12.60.65,pij@sympatico.ca,14173878,000000121614712,5,5,N/A,5
295845,03-DEC-11,02-DEC-11,Ravi,,en,76.68.91.32,msord@sympatico.ca,14185481,000000121636247,3,4,You need to have your representatives speak in clearer English as it is very difficult to comprehend instruction when an accent blurrs the communication.,4
295846,03-DEC-11,02-DEC-11,Michel,,fr,184.146.234.222,yoser@bell.net,14189316,000000121648064,4,4,"J'ai du moi-même m'occuper de contacter vos différents services. Je crois que Bell aurait du me contacter afin de m'offrir les meilleurs fortaits en téléphonie,télévision et internet. Ceci m'aurait éviter une perte de temps en faisant moi-même des choix ou fortaits que je ne connaissais pas.  ",4
295847,03-DEC-11,02-DEC-11,Rebecca,,en,67.68.220.212,fmendo@bell.net,14180956,000000121645420,1,1,listen and try to resolve my issues with bell,1
295848,03-DEC-11,02-DEC-11,Ashwini,,en,64.231.151.113,bcarsoninc@sympatico.ca,14178366,000000121639410,1,1,Get something that knows what they are doing and that can speak better English.  I was promised a call back and I knew it would not happen (and it did not) so I called back again and got another technician who was absolutely wonderful and solved my problem.,2
295849,03-DEC-11,02-DEC-11,Shirin,,en,64.231.151.113,bcarsoninc@sympatico.ca,14178370,000000121639599,5,5,Excellent technician.,4
295850,03-DEC-11,01-DEC-11,Oliver,,en,76.69.26.97,jgrantplants@sympatico.ca,14169940,000000121610368,1,1,Information on how to enable laptop with wireless capability to use other facilities network (wireless) connections. Although my laptop said I had a good connection I was unable to email or connect to internet. ,3
295851,03-DEC-11,01-DEC-11,Dawood,,en,74.14.6.182,rbergman@sympatico.ca,14174264,000000121611624,5,4,,5
295852,03-DEC-11,02-DEC-11,Chiheb,,fr,184.148.207.86,emma2009@sympatico.ca,14180668,000000121644563,5,5,Absolument rien.,5
295853,03-DEC-11,02-DEC-11,Naim,,fr,70.26.199.232,lxxc@bell.net,14184196,000000121652713,5,5,Rien ma demande a été tres bien compris et appliquer dans l'exercice de travail de votre employé. merci pour le bon travail. ont peux toujours se fier sur vous et aux professionalisme de votre employé.,5
295854,03-DEC-11,02-DEC-11,Salvador,,en,70.27.127.239,garyvan@sympatico.ca,14181248,000000121651558,2,3,,1
295855,03-DEC-11,02-DEC-11,Sudhakar,,en,174.94.55.17,a.lowe@sympatico.ca,14177476,000000121653808,3,3,"I was reassured that the hackers would not get personal information after getting access to my computer. I still feel very insecure about it, especially whether my banking information was compromised. ",4
295856,03-DEC-11,02-DEC-11,Tayssir,,fr,184.144.242.66,rproulxx@sympatico.ca,14187226,000000121631804,5,5,,5
295857,03-DEC-11,24-NOV-11,Maher,,en,76.65.64.104,lobia@sympatico.ca,14078414,000000121449108,1,1,"assertain that the information you give to the client is exact not what he needs to hear to be satisfied. She told me that my internet signal was going to be reestablished during the night but it took another 24 hours to re-establish, the visit of another service man and a follow-up by the latter.",1
295858,03-DEC-11,02-DEC-11,Jessica,,en,70.52.186.206,asthomp@sympatico.ca,14178166,000000121652461,5,5,N/A,4
295859,03-DEC-11,14-NOV-11,Samy,,fr,76.67.198.181,carole_57@sympatico.ca,13968220,000000121223147,5,5,J'ai eu réponse à mes questions.,5
295860,02-DEC-11,01-DEC-11,Jessica,,en,64.231.4.99,pbourguignon@sympatico.ca,14173658,000000121625047,5,5,,5
295861,03-DEC-11,02-DEC-11,Shyam,,en,69.157.0.110,jogya.datta@sympatico.ca,14182840,000000121636510,1,2,"Some one who knows how to fix it.
I had to call my son-inlaw in his office
who is a Computer Engeneer who fixed it.",3
296378,03-DEC-11,29-NOV-11,Wajdi,,fr,70.51.6.46,reald9@sympatico.ca,14147696,000000121557905,3,4,Rien tant que internetfonctionne bien.,3
296379,03-DEC-11,02-DEC-11,Heithem,,fr,184.145.153.244,rhalle3@sympatico.ca,14186840,000000121650042,3,3,,4
296380,03-DEC-11,02-DEC-11,Laddavanh,,en,74.14.48.253,g_eaves@sympatico.ca,14181142,000000121632233,5,4,"To have more accurate and clear invoices.  That way, I wouldn't have had to call Bell.",4
296381,03-DEC-11,01-DEC-11,Adam,,en,184.148.179.139,medewar1@sympatico.ca,14172396,000000121620250,4,4,not too much,4
296382,03-DEC-11,01-DEC-11,Mahdi,,fr,69.159.162.200,jblanchette000@sympatico.ca,14169656,000000121620040,1,1,"j'ai communiqué à deux reprises et chaque fois pendant l'attente, la ligne s'est coupée sans avoir résolu mon problème. Encore aujourd'hui, je suis incapable d'utiliser mon courriel sympatico.
alors j'hésite à perdre mon temps de nouveau sans espoir de solution. Lorsque la communication se coupe il est impossible de retrouver le même intervenant nous obligeant ainsi à recommencer chaque fois toute la procédure plate et ennuyante......",1
296383,03-DEC-11,02-DEC-11,Kota,,en,70.26.110.152,edward.bailey087@sympatico.ca,14180528,000000121653838,3,1,"After a little more than an hour, my problem was not solved. Kota indicated he would escalate the problem to another level.",3
296384,03-DEC-11,02-DEC-11,Gautham,,en,64.229.97.5,sylvia.gooch@sympatico.ca,14188306,000000121653497,4,4,have someone who speaks more perfect English so that I can understand what the questions are.,4
296385,03-DEC-11,02-DEC-11,Mustapha,,fr,69.157.85.53,martin488@sympatico.ca,14184670,000000121650128,4,5,,4
296386,03-DEC-11,23-NOV-11,Kevin,,en,70.50.66.213,stephen.hersey@sympatico.ca,14082530,000000121426751,,,"Nothing at all to do with Kevin, butmy Bell internet has been atrociously slow for years.",
296387,03-DEC-11,02-DEC-11,Ghassen,,fr,67.71.181.2,pierrette.chartrand@sympatico.ca,14186304,000000121633389,5,5,"la patience de Ghassen a été d'une grande utilité pour régler mon problème,merci.

            Pierrette Chartrand",5
296388,03-DEC-11,02-DEC-11,Alexandra,,en,70.51.252.73,rrick000@sympatico.ca,14187232,000000121636576,5,5,Nothing,5
296389,03-DEC-11,30-NOV-11,Bochra,,fr,70.52.63.183,sylvie_carreau@sympatico.ca,14162760,000000121593079,4,5,,3
296390,03-DEC-11,02-DEC-11,Rosa Maria,,en,99.230.82.19,msta3@sympatico.ca,14185488,000000121640411,1,1,"In regards to Rose Marie, her lack of clear english speaking",3
296391,03-DEC-11,02-DEC-11,Ashley,,en,99.230.82.19,msta3@sympatico.ca,14185486,000000121640810,5,5,"Nothing at all, Bell agent ID: 1505259 was everything customer service represents. Even though I was a client for over 10 years and had no choice to leave, she still gave me the upmost service and really cared about my situation. A big high five and gold stars and want to make sure this representative get recognized. Thanks so much",5
296392,03-DEC-11,02-DEC-11,Nicole,,en,70.48.116.182,loukushner@sympatico.ca,14184098,000000121649186,4,5,PAY MY NEXT PHONE BILL,5
296393,03-DEC-11,03-DEC-11,Jamie,,en,76.66.106.93,schung225@sympatico.ca,14187554,000000121654283,4,4,Jamie was very patient in assisting me solve problems.  He made sure that my problems were taken care of.  He was very pleasant to talk to and I wish other technicians are as well-trained and as friendly.,4
296394,03-DEC-11,24-NOV-11,Emmanuel,,en,174.91.74.249,iwhitworth@sympatico.ca,14088940,000000121471506,4,4,,4
296395,03-DEC-11,02-DEC-11,Youssef,,fr,70.51.9.98,chafikladjel@sympatico.ca,14179174,000000121633369,5,5,,5
296396,03-DEC-11,28-NOV-11,Michael,,en,184.148.84.147,mp.cooper@sympatico.ca,14132856,000000121542087,4,5,Don't apologize so much.  The first apology is all that is needed.,4
296397,03-DEC-11,30-NOV-11,Jose,,en,70.30.30.131,ellsco@sympatico.ca,14154668,000000121595632,1,1,"Take the time to recognize that not everyone is tech savy. My problem was not resolved.  I had been told that access to my home was necessary in order to change the wire for the fibe service.  Took a 1/2 day off work.  Received telephone call from someone off site to say my work was complete.  Then called Bell and was told that a technician was still scheduled to attend my home between 5 and 9 p.m.  As I was only home to 6 p.m. I called back the next day.  I wanted to know if the new security package was now actually in place based on my order.  I was told no one ever comes to the home about that and I should check myself.  Suggested that I go to the website and download if I didn't have it.  Still no answer as to how I was to find out if I had the service already.  Explained I was unhappy with the customer service I was receiving and have been a very long customer of Bell (for landline and 2 cell phones as well as internet.)  Explained that I was questioning my involvement with Bell for all my services.  The response was ""fine"" and the person hung up.  I am still quite upset and have shared my experience with family and friends, who are astounded.  I suppose I will try to call back again and have someone assist me with how to do this on the computer.  However, I am waiting until I have the time (it always seems to be nearly an hour for me when I contact technology) and the energy for the next round.",1
296398,03-DEC-11,02-DEC-11,Ryan,,en,69.159.14.171,jmillette@sympatico.ca,14182754,000000121632938,4,4,We shouldn't have to call and threaten to leave or complain in order to be offered incentives for being loyal customers...,3
296399,03-DEC-11,02-DEC-11,Ashwini,,en,174.94.20.239,aszicsak@sympatico.ca,14178176,000000121642481,5,5,Nothing!,5
296400,03-DEC-11,30-NOV-11,Sahra,,fr,70.50.165.237,marriejoe@sympatico.ca,14158982,000000121597314,4,4,,3
296401,03-DEC-11,25-NOV-11,Mark,,en,74.12.60.84,rogwain@bell.net,14105808,000000121487519,3,4,Mark passed me over to his Supv. Veno who was excellent and cleared my problem to my complete satisfaction,5
296402,03-DEC-11,02-DEC-11,Mathew,,en,70.27.157.167,leslieviner@sympatico.ca,14183866,000000121635566,5,4,,4
296403,03-DEC-11,02-DEC-11,Sumithra,,en,65.92.234.248,lobofitz02@sympatico.ca,14184026,000000121640253,5,5,"havent decided, but your rates are too high.  there are lots of cheaper internet sites out there, and your rates are twice as high as they are,so if you want to retain customers quit gouging them, your 5 dollar credit is just a scam and your other charges are ridiculous admin fees and all the other crap",3
296404,03-DEC-11,18-NOV-11,Eric,,en,70.30.137.145,joe.teunissen@sympatico.ca,14019770,000000121333319,3,2," I can't send  e-mail from your system , maybe it is blocked?

",3
296405,03-DEC-11,01-DEC-11,Sami,,en,74.12.40.40,ginette47@sympatico.ca,14168502,000000121612675,5,5,Your personel is fantastic but the organisation is not always because I had to call too often to solve problems for the last months again there was a mistake on my bill of november who is now solved thanks to your representative who resolved the  $100.00 mistake ....why those things happening???,5
296406,03-DEC-11,02-DEC-11,Patrick,,fr,67.70.76.166,mauricebriere@sympatico.ca,14184780,000000121638980,5,4,,5
296407,01-DEC-11,30-NOV-11,Haykel,,fr,65.94.6.162,monique.legault@sympatico.ca,14159726,000000121595247,5,5,Par conyre les précedents etaient totalement nuls,3
294836,04-DEC-11,01-DEC-11,Majdi,,fr,50.100.106.248,jean44@sympatico.ca,14169738,000000121621259,2,1,"Prendre le temps de m'écouter.  
Me dire dès le début, que Bell ne pouvait rien faire afin d'établir une communication entre mon reader et mon modem.   Le technicien a remplacé quelques choses, ce qui a occasionné une panne sur mes 3 ordinateurs.    Lorsque j'ai rappelé afin de rétablir mes ordinateur, la personne ( Leila) a dû passer une couple d'heures afin de régler les problèmes.   Cette personne a été très patiente et compétente à mon égard.  je la remercie.   Mes ordinateurs vont très bien depuis son intervention. ",5
294837,04-DEC-11,03-DEC-11,Robert,,en,50.101.231.130,thedoog@sympatico.ca,14197876,000000121669955,4,4,,4
294838,04-DEC-11,28-NOV-11,Wafa,,fr,184.144.192.49,mariejoseeaudet@sympatico.ca,14131948,000000121538003,1,1,,1
294839,04-DEC-11,01-DEC-11,Ajay,,en,70.49.230.167,f.david@sympatico.ca,14167890,000000121604910,1,1,,2
294840,04-DEC-11,03-DEC-11,Aurea,,en,65.92.189.137,bryant12@sympatico.ca,14190662,000000121665298,4,4,all our problems were solved ,5
294841,04-DEC-11,02-DEC-11,Achref,,fr,70.53.175.68,ouimetgilles@sympatico.ca,14185850,000000121652683,5,5,"Le niveau de service reçu était très bon et le représentant a été très professionnel. Rien de plus à demander.
Merci.",5
294842,04-DEC-11,03-DEC-11,Sonia,,fr,70.29.199.137,jfx@sympatico.ca,14193486,000000121659843,5,5,,5
294843,04-DEC-11,03-DEC-11,Khaled,,fr,174.88.177.228,bellemare.turcotte@sympatico.ca,14190344,000000121668657,3,,"Mon problème aurait du être réglé apres le 1er ou 2 ieme appel, le 3 ieme etait de trop en plus vous m'envoyez un sondage avant que j'ai eu ma réponse et que mon problème soit résolu. Je vais maintenant regarder les compétiteurs et evaluer mes options",2
294844,04-DEC-11,03-DEC-11,Gayathri,,en,184.144.47.180,wjwhite@sympatico.ca,14198344,000000121661910,5,5,She was excellent!,5
294845,04-DEC-11,03-DEC-11,Nadim,,fr,69.159.26.198,lp.lefebvre@sympatico.ca,14194610,000000121661330,5,5,Rien de mieux,5
294846,04-DEC-11,03-DEC-11,Radhika,,en,199.246.2.11,mary.lazier@sympatico.ca,14195028,000000121658380,4,4,"2 things:

- the representatives HAVE to speak more slowly - this one did, when I asked her, but others have not and it is difficult - the accents simply blurr very good English (on both sides). I admired her willingness to keep trying - some others have not been so willing or able.
- I still don't know why the problem happened ",4
294847,04-DEC-11,03-DEC-11,Med Nabil,,fr,70.52.104.69,benoitpa@sympatico.ca,14190354,000000121659220,1,2,premierement me pas barré mon mon de passe a tout les 6 mois ou si cest impossible trouver des gens qui connaisse tout les sorte d ordinateur et qu on comprendre leur language en francais facilement afin que cela ne prenne pas deux heures a regler un probleme qui ne depend pas de moi ni de mon ordinateur cela est tres frustant,2
294848,04-DEC-11,03-DEC-11,Preethi,,en,184.148.254.149,rolwei@sympatico.ca,14196766,000000121669704,5,5,nothing,5
294849,04-DEC-11,30-NOV-11,Wayne,,en,64.231.95.11,gamacalp@sympatico.ca,14155234,000000121579478,3,3,We were cut off during the call.  I would have appeciated a call bacl immediately from the same representative.  Instead I called again and this time reached a different representative and was advised that I could not be connected with the same rep.,3
294850,04-DEC-11,03-DEC-11,Devin,,en,64.229.85.212,gary.trudel@sympatico.ca,14192398,000000121655598,1,1,Be more compassionate and understanding regarding the issues and concerns that I had in relation to a discussion I had with a front end representative (Live chat) and a billing team representative took place via phone.,2
294851,04-DEC-11,03-DEC-11,Edgar,,en,70.49.224.82,rob_bernice@sympatico.ca,14196672,000000121657060,4,4,"not sure if five or six calls to resolve the same issue is good for any business, just hope it is resolved now",1
294852,04-DEC-11,03-DEC-11,Edgar,,en,174.93.20.155,mary.rocca@sympatico.ca,14195036,000000121659815,1,1,hard to understand customer care represwentatives that have an accent.  And when I asked if I could speak with someone without an accent this person hung up on me and never even bothered to call me back,
294853,04-DEC-11,03-DEC-11,Casey,,en,174.93.20.155,mary.rocca@sympatico.ca,14195034,000000121660087,5,5,"The customer care representative was very helpful and sympathetic to my concerns.  He patiently explained what had happened, apologized for the miscommunication and resolved my concerns.",5
294854,04-DEC-11,03-DEC-11,Salvador,,en,70.50.48.64,bhughes000@sympatico.ca,14190406,000000121659367,4,4,"Nothing really, all very good. 
Rep. was very patient with this old fart.",5
294855,04-DEC-11,03-DEC-11,Daniel,,fr,174.91.255.232,pggeneau@bell.net,14196166,000000121660998,3,,Régler le probleme...,2
294856,04-DEC-11,03-DEC-11,Kamel,,fr,67.68.221.15,jclarrivee@sympatico.ca,14193320,000000121662473,4,4,,4
294857,04-DEC-11,03-DEC-11,Michel,,en,76.64.141.118,dianneveilleux@sympatico.ca,14191652,000000121669320,5,5,I received an excellent service. Thank you.,5
294858,04-DEC-11,03-DEC-11,Justin,,en,184.145.113.47,gdurrell@sympatico.ca,14192428,000000121657895,5,5,,5
294859,04-DEC-11,03-DEC-11,Orlando,,en,74.12.120.131,joan.edwards@sympatico.ca,14193604,000000121664080,1,2,"Have staff tat listen and respond with care instead of dialogue from a script
Be more preoccupied with service that busainess oppurtunity",1
294860,04-DEC-11,03-DEC-11,Frank,,en,74.12.120.131,joan.edwards@sympatico.ca,14193602,000000121665218,1,2,"Have staff that listen and respond with care instead of dialogue from a script
Be more preoccupied with service that busainess oppurtunity
Dont make promises that keep the customer quiet instead of fulfilled",1
294861,04-DEC-11,03-DEC-11,Jordan,,en,74.12.120.131,joan.edwards@sympatico.ca,14193600,000000121666883,1,1,"At the end of the day a customer requires service not scripted msgs.Have staff that listen and respond with care instead of dialogue from a script
Be more preoccupied with service that business oppurtunity
Dont make promises that keep the customer quiet instead of fulfilled",1
294862,04-DEC-11,30-NOV-11,Jessica,,en,76.70.104.34,kemarexon@bell.net,14157558,000000121595614,4,4,NOTHING,4
294863,04-DEC-11,03-DEC-11,Aqeel,,en,67.70.108.200,kealy@sympatico.ca,14194026,000000121654639,2,1,I cannot get my iPad on my home wife.  He did not know how to deal with Apple products.,2
294864,04-DEC-11,03-DEC-11,Ahmed,,en,70.53.196.91,njabaker@bell.net,14195790,000000121657438,5,5,nothing,5
294865,04-DEC-11,03-DEC-11,Farhana,,en,184.147.36.234,rosalcleary@sympatico.ca,14196792,000000121665442,4,4,"Solve my difficulty in getting online without 4, 5 or 6 trys which was a secondary problem. She identified the spam email I called about and helped me change my password & unblocked one of my familys emails that was for some reason going into delete so 2 out of 3 was good.",4
294866,04-DEC-11,03-DEC-11,William,,en,64.229.84.137,rafael.solis@sympatico.ca,14196384,000000121663191,5,5,,5
294867,04-DEC-11,02-DEC-11,Zoubeir,,fr,174.89.90.51,rmoreau@bell.net,14186962,000000121635097,4,4,Le compétiteur même pour un meilleur? Un meilleur prix donne pas toujours un bon service.,5
295328,04-DEC-11,03-DEC-11,Mark,,en,70.31.68.236,jeff.deans@sympatico.ca,14193410,000000121660065,5,5,no very satisified & actually he did extra functions to improve my dsl speed,5
295329,04-DEC-11,03-DEC-11,Noureddine,,fr,174.91.235.158,alain_masse@sympatico.ca,14189838,000000121663436,5,5,,5
295330,04-DEC-11,02-DEC-11,Grace,,en,70.26.99.11,jpwatson@bell.net,14183020,000000121650522,5,5,,3
295331,04-DEC-11,03-DEC-11,Anna marie,,en,76.67.100.158,gstoller@sympatico.ca,14192718,000000121663445,5,5,I called to update my credit card number.  A shorter wait while on hold would have been better.,
295332,04-DEC-11,03-DEC-11,Oliver,,en,65.92.1.114,roocnu@sympatico.ca,14196788,000000121655281,4,4," also would be useful having email contact for support issues.

internetchat doesn't work on mac running safari or firefox.


sorry, that's two",4
295333,04-DEC-11,03-DEC-11,Sana,,fr,184.148.250.84,ibou01@sympatico.ca,14193020,000000121665231,5,5,,5
295334,04-DEC-11,26-NOV-11,Harjeeth,,en,70.30.68.26,poppabear145@sympatico.ca,14114750,000000121510349,5,5,,5
295335,04-DEC-11,02-DEC-11,Zaid,,en,70.31.96.194,keith.walsh@sympatico.ca,14183316,000000121631627,4,4,,5
295336,04-DEC-11,03-DEC-11,Jose,,en,70.31.21.203,anderson_27@sympatico.ca,14190000,000000121657938,5,5,nil,5
295337,04-DEC-11,08-NOV-11,Houcem,,fr,67.68.66.142,margo.gagne@bell.net,13912798,000000121120463,4,4,C'étais très bien.,5
295338,04-DEC-11,29-NOV-11,Slah,,fr,184.146.252.197,simgira@sympatico.ca,14148956,000000121561963,2,1,"Nous avons dû rappeler le lendemain le 30 vers 18 h 00 et encore passer une heure avec 2 techniciens pour finir par savoir qu'un technicien viendrait sur place.  Rendez-vous fût pris entre 15 et 18 hres le 2 déc..  Pourquoi avoir besoin de passer plus de deux heures au téléphone, alors qu'au départ après 15 minutes nous savions que cela prendrait un technicien.  De plus le technicien s'est présenté à l'avance au rendez-vous et il n'y avait personne à la maison.  Nous avons dû rappeler de nouveau et avoir un autre rendez-vous.",2
295339,04-DEC-11,02-DEC-11,Aymen,,fr,74.15.132.136,phoux@sympatico.ca,14186250,000000121646223,1,1,"Je suis avec sympatico depuis plus de 15 ans. J'ai un site personnel hébergé par desmondes.com depuis plusieurs années auquel est associé mon adresse personnel principale phoux@phoux.com. Je m'en sers depuis ce temps. Il y a 6 mois à un an, je ne pouvais plus envoyer de courriel vis cette sdresse. J'ai vérifié avec mon hébergeur puis avec sympatico. Après 2 heures d'explications, on m'a dit que sympatico n'était pas responsable dans ce cas. À force de chercher, j'ai trouvé que sympatico me considétait tout à coup membre après 2006 et qu'il falait que je change mon sortant de smtp1 à smtp2.sympatico.ca. Le probléme s'est ainsi réglé mais a recommencé il y a quelques semaines. J'ai rappelé sympatico, on a cherché la cause, consulté un superviseur pour finalement encore me dire que sympatico n'était pas responsable. Vous avez sûrement un tas de client qui ont une adresse extérieur lié à un site et qui peuvent envoyé des courriels via l'adresse courriel de leur site. Alors que doit être l'adresse de courriel sortant sachant que smtphm, smtp1, smtp2 et smtp3.sympatico.ca ne fonctionne pas pour mon adresse phoux@phoux.com; je reçois mais tout à coup ne peux plus envoyer.",2
295340,04-DEC-11,03-DEC-11,Aaron,,en,70.24.168.61,jjacoby@sympatico.ca,14193534,000000121655332,5,5,Should have resolved the problem the first time I called.,4
295341,04-DEC-11,03-DEC-11,Marta,,en,64.231.247.207,ev.cam@sympatico.ca,14192052,000000121658353,5,5,nothing,4
295342,04-DEC-11,03-DEC-11,Marta,,en,184.146.166.174,e-easby@sympatico.ca,14191838,000000121666006,4,4,Your tech support person spoke too fast and I had difficulty understanding her and had to ask her to spoke speak a little slower and she did.    She explained that Bell does not send out the kind of email I had received with the title Bell     subject update and the addressee had a dot it on the end of their address.  It looked odd to me and so I called Bell to see if it was a proper email and it was not.,4
295343,04-DEC-11,01-DEC-11,Nejib,,fr,76.69.204.139,madmayer@sympatico.ca,14171822,000000121604835,2,1,"j'ai été sans connection «dsl» durant 4 jours et à chaque fois que j'appelais on me promettait de régler le problème dans les 24 heuresd; ce qui ne s'est pas avéré
Ce n'est que dimanche matin le 4, qu'une employée (#xy405)a enfin réglé le problème; et pendant ce temps j'ai payé pour un service que je n'avais pas
Je suis donc contrariée et insatisfaite
Madeleine Mayer",1
295344,04-DEC-11,03-DEC-11,Med Amine,,fr,174.92.240.147,walter17@bell.net,14198264,000000121668227,5,2,un probleme sur 2 resulue,5
295345,04-DEC-11,03-DEC-11,Mohamed Ali,,fr,174.93.135.224,poliquin.lucie@sympatico.ca,14196260,000000121665263,3,2,,4
295346,04-DEC-11,03-DEC-11,Adnen,,fr,184.151.115.39,m.paquette@sympatico.ca,14194728,000000121668324,4,2,Le service haute vitesse internet ne peut régler les problèmes de connectivité que la semaine ceci est inacceptable ,3
295347,04-DEC-11,03-DEC-11,Abderrahmen,,fr,64.229.133.74,francineboulva@sympatico.ca,14192276,000000121659485,5,5,,5
295348,04-DEC-11,04-DEC-11,,,en,209.226.111.81,,,,4,4,,4
295349,04-DEC-11,01-DEC-11,Sana,,fr,69.159.135.205,nicolethomassin@sympatico.ca,14173202,000000121618424,5,5,,5
295350,04-DEC-11,03-DEC-11,Patricia,,en,70.54.150.69,c.b.calabrese@sympatico.ca,14190696,000000121665190,5,5,The customer service rep was fantastic,5
295351,04-DEC-11,27-NOV-11,Sylvie,,en,70.27.54.167,thewjdewars@sympatico.ca,14123314,000000121517474,4,4,,4
295352,04-DEC-11,01-DEC-11,Erick,,en,184.144.27.128,glaufman@sympatico.ca,14168558,000000121626567,3,4,You could have called me back when you said you would but never did.  I had to call twice the night before because the Bell Rep did not know anything about blackberry or how to set up my home email.  Also know one has been able to answer why BBM isn't working.,1
295353,04-DEC-11,02-DEC-11,Chad,,fr,184.148.255.110,andree.joly@sympatico.ca,14177966,000000121640668,3,4,"Dernièrement, j'ai dû vous appeler 3 fois pour des problèmes avec mon internet! Chaque fois votre conseiller a été très correct et ma demande a été résolue.Ce matin (4 déc)j'ouvre mon ordi et mon internet ne peut s'ouvrir; je ferme le modem et je parviens à me brancher sur internet; y a-t-il un problème quelque part?",3
295354,04-DEC-11,03-DEC-11,Christopher,,en,65.93.41.167,be.ja.lapierre@sympatico.ca,14190318,000000121666176,4,5,"The 1st person I talked to was ok but couldn't really help me, when I was passed on to the second person , he was able to walk me through my problem and he figured out what I had done wrong. We have been Loyal Bell customers for 40 years and have had bell internet for over 10 years.  I was dealt with very nicely and your staff is doing good work.",5
295355,04-DEC-11,01-DEC-11,Vikram,,en,74.198.9.236,tommy.phan@sympatico.ca,14176294,000000121622459,1,1,I want to be calling someone here in Canada. ,2
295356,04-DEC-11,03-DEC-11,Chad,,en,174.91.180.97,betbill@sympatico.ca,14190378,000000121663775,5,4,,4
295862,03-DEC-11,02-DEC-11,Joy,,en,174.91.251.201,c.jorgensen020@sympatico.ca,14178894,000000121639246,5,5,"When a tecnicien comes to replace your modem and takes the old modem with him, do not send mail to the customer asking him to return the modem that he does not have. Do not charge the customer $75.00 for the modem he does not have. Even though the issue has been solved and i was given a credit, it has caused me alot of anquish. That is why I gave only a maybe on question #4.",3
295863,03-DEC-11,30-NOV-11,Moez,,fr,74.15.132.27,qianwu@bell.net,14160960,000000121598814,3,1,"Ne pas me conter des mensonges comme quoi une mise a jour automatique va regler tous les problemes a une date X ultérieure, et ensuite envoyer un technicien sans prendre de rdv avec moi.",1
295864,04-DEC-11,03-DEC-11,Shinoj,,en,184.145.108.56,thetaters@sympatico.ca,14197910,000000121655427,5,5,,4
295865,04-DEC-11,03-DEC-11,Ana,,en,184.146.126.47,jikent@sympatico.ca,14193510,000000121662779,5,4,nothing,5
295866,04-DEC-11,03-DEC-11,Sandra,,en,69.157.36.24,sjjohnstone@bell.net,14197320,000000121669199,5,5,Really nothing more',5
295867,04-DEC-11,02-DEC-11,Med Amine,,fr,76.67.174.158,robert_giguere@sympatico.ca,14187016,000000121645012,3,1,de la Tunisie on m'affirme qu'un technicien va venir chez moi et n'ont jamais envoyé le bon pour que le suivi se fasse...Mensonge ou erreur...,1
295868,04-DEC-11,02-DEC-11,Maher,,en,64.231.221.107,gary.schlueter@sympatico.ca,14181236,000000121634686,5,5,"I would like to have Fiber Internet.
If Bell could speed up the conversion it would be great.",5
295869,04-DEC-11,03-DEC-11,Khan,,en,65.93.164.51,patmclean@sympatico.ca,14196026,000000121659318,1,1,"The first representative [Kahn sp?]I spoke with could not retrieve my wireless password He stated he had to give me a new wireless bell number & a new password.The old wireless password I had was giving us an error message when we used it to try to connect to Netflix through our wireless system on our new T.V. He changed both the bell number & the Password.The next step was to use these two new numbers to connect with Netflixs on our new T.V. When I asked him to guide us through the process he said it had nothing to do with his service [310SURF] and he would transfer me to the technical support section. He transfered me to Richard in XPress Vu who told me it should & could have been done Sympatico Internet Service that I had just been speaking with. At this point I had run out of time & had to leave the problem unresolved.

Pat McLean
613-623-5843",2
295870,04-DEC-11,03-DEC-11,Shakeel,,en,70.26.157.205,wray.walker@sympatico.ca,14198374,000000121656461,5,4,,4
295871,04-DEC-11,03-DEC-11,Abir,,fr,69.156.65.84,monicah@sympatico.ca,14195520,000000121666207,5,5,rien d'autre car j'ai ete tres bien servi par Abir qui a ete tres patiente et gentille,5
295872,04-DEC-11,12-NOV-11,Haricharan,,en,76.67.66.118,jamartel@sympatico.ca,13955010,000000121200849,5,5,None,5
295873,04-DEC-11,12-NOV-11,Jose,,en,76.67.66.118,jamartel@sympatico.ca,13955012,000000121193852,5,5,,5
295874,04-DEC-11,02-DEC-11,Justine,,en,76.68.176.187,wbernier@sympatico.ca,14189074,000000121642683,5,5,"
nothing I can think of if it is followed up as per phone conversation.",4
295875,04-DEC-11,02-DEC-11,Silvia,,en,174.95.145.88,melissphillips@sympatico.ca,14184934,000000121639890,1,1,solve my problem with out having me to have two internet bills going forward,1
295876,04-DEC-11,28-NOV-11,Keerthi,,en,70.27.96.112,w.peppler@sympatico.ca,14136556,000000121528642,4,4,"The first techician could not help at all.
Rose and ,in the past, Denise , were superb. Thanks for the new modem which I really hopes fixes the problem. the old modem will be shipped back tomorrow.
Wyonna Peppler",1
295877,04-DEC-11,03-DEC-11,Chad,,en,70.49.30.115,lissa_ron@sympatico.ca,14194508,000000121656442,5,5,,5
295878,04-DEC-11,27-NOV-11,Jorge Alberto,,en,65.94.201.187,graceunicorn@bell.net,14119352,000000121516121,5,5,Everything was cool.,5
295879,04-DEC-11,01-DEC-11,Carmen,,en,76.68.95.185,psshirl@sympatico.ca,14174034,000000121607310,5,5,service was excellent!!!!!!!,5
295880,04-DEC-11,03-DEC-11,Eric,,en,65.94.106.8,ballr@sympatico.ca,14190238,000000121665527,3,2,"1. Spend less time waiting & more time discussing how to resolve the problem.
2.Be given a reference & phone number to be able to follow up the request.
3. Written recommendations would be nice as it's hard to understand and follow a lot of the conversation ; too much info sometimes.    B.",3
295881,04-DEC-11,01-DEC-11,Rod,,en,184.144.16.113,val.tom@sympatico.ca,14176492,000000121627322,3,1,Nobody seems to be able to explain why my regular email (sympatico) is not working and so I have to use BELL. I know they are basically the same but I am not comfortable with it yet. I am sure it has more to offer than sympatico.  This may sound confusing to you but I am confused too.  Now is there a possibility that there is something wrong with my computer as indicated by the gentlemn who tried to help me and if so why does BELL HOTMAIL WORK FOR ME.,4
295882,04-DEC-11,03-DEC-11,Darlene,,en,69.159.62.98,rsouthern@sympatico.ca,14196852,000000121666003,5,5,Nothing .... the experience was very positive.  The agent with whom I spoke was very accommodating and helpful.,5
295883,04-DEC-11,01-DEC-11,Bobbie-Jo,,en,67.71.21.240,s.allingham@sympatico.ca,14174904,000000121615193,4,4,,3
295884,04-DEC-11,02-DEC-11,Andrew,,en,70.26.102.40,doug.speare@sympatico.ca,14180322,000000121639580,5,5,Stop using overseas call centres during normal business hours. They were of no help what so ever. I only got proper service once I spoke with someone who wasn't working the graveyard shift and wasn't sleep deprived.,2
295885,04-DEC-11,02-DEC-11,Cody,,en,70.49.169.136,qphil@sympatico.ca,14186518,000000121638324,5,4,not much,5
295886,04-DEC-11,03-DEC-11,Erick,,en,184.145.112.246,nick.kessel@sympatico.ca,14195726,000000121655461,5,5,,5
295887,04-DEC-11,26-NOV-11,Temsu,,en,184.148.172.226,zorajanok@sympatico.ca,14116898,000000121497916,5,5,,5
295888,04-DEC-11,22-NOV-11,Nicholas,,en,76.70.110.187,robesprit@sympatico.ca,14067984,000000121412614,5,5,Every thing was really good!,5
295889,04-DEC-11,03-DEC-11,Kevan,,fr,76.67.193.93,denishull@sympatico.ca,14191566,000000121661502,5,5,,4
295890,04-DEC-11,03-DEC-11,Edwitch,,fr,184.148.242.165,louise.gomeau@sympatico.ca,14194588,000000121659539,2,2,"que les fonctions que j,ai choisi fonctionnent , le renvoie d'appel ne fonctionne pas et l'affichage d'appel en attente quad on est deja sur la ligne ne fonctionne pas ",2
295891,04-DEC-11,02-DEC-11,Juliio,,en,70.54.60.149,delwellkay@sympatico.ca,14179982,000000121653499,5,5,"Nothing, one of the few times someone has been exceptional with their customer service.  julio called me back when he said he would and helped me connect my wireless router and didn't make me feel bad for asking lots of questions.",5
295892,03-DEC-11,02-DEC-11,Aidin,,en,65.92.188.202,tlgeorge@sympatico.ca,14188622,000000121649430,1,1,I am looking at potentially removing all my services from Bell over to Rogers in the next months.,1
295893,04-DEC-11,03-DEC-11,Hency,,en,174.95.150.167,b.woodard@sympatico.ca,14190222,000000121663915,4,5,,3
296408,04-DEC-11,30-NOV-11,Margaret,,en,67.71.156.39,vlc@sympatico.ca,14163536,000000121594640,4,4,,4
296409,04-DEC-11,01-DEC-11,Rosing,,en,174.89.48.139,al.shelson1@sympatico.ca,14164546,000000121604427,5,5,,5
296410,04-DEC-11,03-DEC-11,Khalil,,en,70.30.238.254,nicole.boudreau024@sympatico.ca,14195742,000000121658884,5,5,,5
296411,04-DEC-11,24-NOV-11,Hassan,,en,70.26.19.165,hdkaplan@sympatico.ca,14088586,000000121464791,1,1,"I want a commitment to solve the problem completely.....my printer is still not connected to my computer....and you say it's not your problem. One of your agents gave HP's #...they were going to charge me $60 to re-connect it. Thru no fault of my own my e-mail was taken from me for a week. Greg Price was helpful, but I still had to spend hours on the phone with you to get it re-connected & still no one from Bell is helping me re-connect my printer.",3
296412,04-DEC-11,02-DEC-11,Luis,,en,174.89.232.60,jean.irving@sympatico.ca,14182478,000000121632350,4,4,,5
296413,04-DEC-11,25-NOV-11,Nicole,,en,70.52.216.125,shirley.bolton@sympatico.ca,14106460,000000121481202,5,5,for internet service talking to Nicole was great. I called about a month ago about statlite .What was my 5 favors channels the girl was to send a what they were .and she did not.so if you could send this please,4
296414,04-DEC-11,03-DEC-11,Michael,,en,70.50.91.86,Emmanuel.Hamilton@bell.net,14189502,000000121661864,5,5,,4
296415,04-DEC-11,02-DEC-11,Nizar,,fr,76.68.203.16,carmenrochefort@sympatico.ca,14178996,000000121653236,2,1,Ce n'était peut-être pas de sa faute mais il ne pouvait pas connecter l'internet. Le tout a été réparé par un technicien le lendemain.,5
296416,04-DEC-11,03-DEC-11,Shyam,,en,76.70.109.5,gamauf@sympatico.ca,14192378,000000121668588,5,5,"Nothing, everything was perfect!",5
296417,04-DEC-11,02-DEC-11,Mehdi,,fr,65.92.28.55,micheldrouin@sympatico.ca,14185072,000000121645502,1,1,"Baissez vos  prix, augmentation de tarifs injustifiée,je paye trop cher, il a essayé de me vendre le modem vieux de 9 ans pour $ 49 , c'est une arnaque.

 
 ",1
296418,04-DEC-11,02-DEC-11,Marvin,,en,174.95.124.209,ksba@sympatico.ca,14183560,000000121644704,5,4,none,4
296419,04-DEC-11,03-NOV-11,Gregory,,en,174.91.123.195,net-design@sympatico.ca,13859320,000000120996218,1,1,"here's any idea, how about actually finding someone competent enough to apply the new program I registered for on Nov 3. also, maybe apply the credit that was emailed to me to my account, not charge me once again my old rate, which is double my current, and no credit.",1
296420,04-DEC-11,02-DEC-11,David,,en,70.26.17.25,joanne.f@sympatico.ca,14182788,000000121637213,4,5,"nothing, this time I actually could understand this person. No language barriers this time..Thanks.",4
296421,04-DEC-11,03-DEC-11,Vijay,,en,174.95.49.203,majanse@sympatico.ca,14194782,000000121669598,5,5,I was very satisfied with Vijay's patience.Thanks,5
296422,04-DEC-11,03-DEC-11,Henda,,fr,76.68.149.95,faur@sympatico.ca,14192122,000000121657558,5,5,,5
296423,04-DEC-11,03-DEC-11,Zouhair,,fr,70.26.221.140,bourgault.a@sympatico.ca,14190550,000000121663426,4,4,Rien de particulier.,5
296424,04-DEC-11,01-DEC-11,Deo,,en,76.66.134.217,ian.valentine@sympatico.ca,14169166,000000121612387,4,4,"Should it take 5 weeks and 4 attempts to deliver a modem?  I am not usually home during the day and I am not at any fixed location so delivery elsewhere is not possible.
For attempts 1 and 3 there was absolutely no contact from Purolator (no tag left at the front door and no phone call) and without a tracking number I can't pick up the parcel.  After the 1st attempt in late October I indicated to your representative that I would be away from November 1 to 16 but the 2nd attempt was made around Nov. 9 while I was away.  For the final attempt last week I asked that Sympatico send me an e-mail with the tracking number and your representative said he would contact the business office to effect that.  I didn't get an e-mail but something clicked because Purolator phoned me with the tracking number and I drove to their office to get the parcel.  Why couldn't that have happened the first time?  Ridiculous!",2
296425,04-DEC-11,02-DEC-11,Hugo,,en,70.30.220.211,m.marsala@sympatico.ca,14184246,000000121652042,5,4,,3
296426,04-DEC-11,02-DEC-11,Temsu,,en,74.14.56.66,tdenes@sympatico.ca,14188422,000000121642580,4,3,"Get reps to realize who is technologically challenged and who is not. (Rep: Is the DSL light on? Me: I tested it at demark point and had no service, please refer me to a line tech... Rep: But have you made any changes to the wiring? Me: As I said, no changes to physical setup and no service at demark point.) ",3
296427,04-DEC-11,03-DEC-11,Sajid,,en,74.15.108.54,mjcampos@sympatico.ca,14195416,000000121669360,5,5,,5
296428,04-DEC-11,03-DEC-11,Tony,,en,50.101.137.106,cdhallett@bell.net,14190858,000000121670147,5,5,nothing it excellent,5
296429,04-DEC-11,03-DEC-11,Diddharth,,en,64.228.208.2,thecomerfords@sympatico.ca,14197872,000000121665090,4,4,,4
296430,04-DEC-11,29-NOV-11,Guylaine,,fr,184.145.171.46,pierre5960@sympatico.ca,14147240,000000121574027,1,1,,1
296431,04-DEC-11,03-DEC-11,Padmanaban,,en,70.31.188.53,stevecove@sympatico.ca,14197568,000000121659790,1,3,"I am not sure if this is the first guy I talked to or the second or maybe the third... Anyway, we had an isue with our phone line in May. They finally came back in August and repalced the line. Today they hooked up that line. WE have been waiting only five month for resolution / completion of this issue. We have been experiencing slow internet speeds and scratchy phone lines for almost half the last year. Not good. The one thing that the guy could have done today is to stay on the line or finish the call when I called the first time rather than make me call back and talk to another guy and the line guy. Almost an hour on the phone... less would ahve been acceptable.",3
296432,04-DEC-11,03-DEC-11,Arun,,en,174.94.55.23,dgsr@sympatico.ca,14191628,000000121666382,5,5,,3
296433,04-DEC-11,29-NOV-11,Mohamed Nidhal,,fr,184.145.171.46,pierre5960@sympatico.ca,14147242,000000121574711,5,5,,3
296434,04-DEC-11,03-DEC-11,Melvin,,en,67.71.37.174,wilson_Lorraine@sympatico.ca,14198330,000000121660921,1,1,Made sure it was working I phoned the day before and got it set up on my desk top OutLook but when I phoned the next day it was nothing but a waste of time and it stil is not working,2
296435,04-DEC-11,29-NOV-11,Charles,,en,74.14.46.50,vbattista@sympatico.ca,14150164,000000121559141,4,4,,5
296436,04-DEC-11,02-DEC-11,Shawn,,en,70.27.44.177,josephberthiaume@sympatico.ca,14182980,000000121643839,4,4,less routing of call to others,5
296437,04-DEC-11,03-DEC-11,Aguibou,,fr,206.126.84.24,hamzar@sympatico.ca,14192826,000000121667486,1,1,,1
296438,04-DEC-11,02-DEC-11,Imed,,fr,76.69.238.2,marc_pelletier024@sympatico.ca,14184458,000000121652941,5,5,rien du tout,5
296439,04-DEC-11,03-DEC-11,Yassine,,fr,50.100.105.29,marie-claudebedard@bell.net,14194890,000000121656581,4,4,Réduire le temps d'attente,4
296440,01-DEC-11,30-NOV-11,Ruth,,en,70.54.148.243,robert.mccourt2@sympatico.ca,14161460,000000121603039,5,5,,5
294868,01-DEC-11,29-NOV-11,Sam,,en,70.27.125.22,anderson.jones@sympatico.ca,14137828,000000121554825,5,5,,4
294869,02-DEC-11,30-NOV-11,Robbie,,en,174.92.136.156,offinga@sympatico.ca,14160240,000000121589987,5,5,,4
294870,05-DEC-11,04-DEC-11,Lobna,,fr,76.67.149.199,droydr@bell.net,14200428,000000121671044,3,2,,4
294871,05-DEC-11,01-DEC-11,Silverious,,en,67.71.23.109,brian.paquette@sympatico.ca,14165686,000000121613763,5,5,,4
294872,05-DEC-11,02-DEC-11,Catherine,,en,69.156.30.74,hardyplant@sympatico.ca,14181740,000000121629519,4,4,"My inquiry was on Friday - no internet. I was told that a new cable would be mailed and I would receive it the next day. We don't get mail on Saturdays - the cable arrived via Purolater on Monday. If I had known how it was sent, I would have been less anxious over the weekend. Having delivery knowledge would be helpful for your staff. ",4
294873,05-DEC-11,02-DEC-11,Stephen,,en,70.51.172.58,ROBERTH@bell.net,14177398,000000121636659,2,2,"Resolve the problem on this call.

On the positive side I called back later in the day and spent about an hour with another representative. When the problem was still not resolved he offered to call me back the next morning.

He did call me back the next morning and was able to resolve the problem at that time.
",4
294874,05-DEC-11,02-DEC-11,Jamel,,fr,65.92.164.2,andrebournival@sympatico.ca,14177962,000000121641191,4,1,,3
294875,05-DEC-11,02-DEC-11,Mohamed Sabry,,fr,65.92.164.2,andrebournival@sympatico.ca,14177964,000000121645317,3,1,,4
294876,05-DEC-11,03-DEC-11,Melvin,,en,76.68.42.229,dgbastian@sympatico.ca,14191622,000000121667519,5,5,,5
294877,05-DEC-11,04-DEC-11,Sudhakar,,en,76.68.120.203,leah.lucas@sympatico.ca,14202326,000000121677643,5,5,very good service,5
294878,05-DEC-11,03-DEC-11,Eka,,en,209.226.119.40,jbruce-nibogie@sympatico.ca,14193302,000000121667237,3,,"We experienced difficulty understanding her accent; apparently a technician was sent out that day but we were not informed of this and were not in residence; a technican is coming today to hopefully resolve our internet difficulties with hi-speed which have been ongoing since last spring! We have dial-up at our summer home and when we return 'home' we cannot access hi-speed. We have been EXTREMELY patient, but are reaching our limit and are considering changing our internet provider.  We are hopeful that today's technican can resolve this at long last.",
294879,05-DEC-11,25-NOV-11,P Senthil,,en,65.95.152.205,sithee@bell.net,14106514,000000121485263,4,4,,5
294880,05-DEC-11,03-DEC-11,Lahouari,,fr,70.51.44.97,mbreton61@sympatico.ca,14195126,000000121658110,5,5,,5
294881,04-DEC-11,03-DEC-11,Naim,,fr,184.144.220.105,linda.grant@bell.net,14194436,000000121661693,5,5,"Qu'elle ne se produise pas... mais ça c'est impossible....Alors rien du tout, sauf de continuer avec l'excellent support technique que vous offrez...Merci",5
294882,05-DEC-11,03-DEC-11,Padala,,en,184.148.151.235,o.cull@bell.net,14195884,000000121664789,5,4,,4
294883,05-DEC-11,04-DEC-11,Mehdi,,fr,159.221.32.10,lysane.jacques@sympatico.ca,14202642,000000121678836,4,4,"Suite à la session de clavardage, mon ordinateur n'était plus branché à Internet. J'ai dû téléphoner pour que mon système soit rétabli.Le problème était dû à la modification de ma clé WEP que je venais d'effectuer. Il y avait une étape supplémentaire à compléter mais je n'avais pas été mise au courant. Peut-être aviser le client des étapes futures? Merci!",5
294884,05-DEC-11,04-DEC-11,Denis,,en,64.231.112.240,copeman54@bell.net,14199926,000000121676285,5,4,allow your techs to carry repair parts and modems so they can go to the clients house to fix issues. It is frustrating to be without service and have to wait for the courier. I know they have them on their trucks because they initially installed them.,4
294885,05-DEC-11,01-DEC-11,Walter,,en,184.151.63.209,accufitt@sympatico.ca,14164406,000000121610938,2,1,The person was hard to understand and I am not too computer literate.  He finally gave me another number to call.,3
294886,05-DEC-11,04-DEC-11,Mohan,,en,70.54.71.51,deborah.bonham@sympatico.ca,14200200,000000121681995,5,4,"I was satisfied with this experience, even though my issue needs to be rectified by outside IT people.  But without this assistance I may not have concluded that on my own.",5
294887,05-DEC-11,03-DEC-11,Alvaro,,en,70.29.112.233,bobert2242@bell.net,14190486,000000121669571,5,5,nothing,5
294888,05-DEC-11,04-DEC-11,Dan,,en,65.93.89.181,wraith3@sympatico.ca,14205290,000000121681700,5,5,He did a great job of walking me through things that I wasn't comfortable with doing.  Thank you so very much,5
294889,05-DEC-11,04-DEC-11,Sofien,,fr,50.100.137.51,ludger@bell.net,14202612,000000121672184,5,5,rien,5
294890,05-DEC-11,04-DEC-11,Mauricio,,fr,174.93.199.54,micheline.sheehan@sympatico.ca,14203158,000000121680891,5,5,Rien,5
294891,05-DEC-11,01-DEC-11,Paula,,en,141.0.9.60,ronknox@bell.net,14174718,000000121608499,5,5,"I requested (TWICE DURING CONVERSATION) that she confirm the credit by email, which she said she would. Nothing was received. However it does show up on my internet billing.",3
294892,05-DEC-11,04-DEC-11,Roy,,en,74.15.249.144,bart.chimienti@sympatico.ca,14199224,000000121678592,5,5,Nothing,5
294893,05-DEC-11,04-DEC-11,Martina,,en,174.89.194.173,linford@sympatico.ca,14202446,000000121673849,1,1,"First of all your technical support perople are useless. The woman I was on the phone with kept trying the same things over and over. Things that I had already tried myself several times. The I spoke with a supervisor who was just as bad. Are these people trained at all> Or do they just go through motions that are written down for them? In teh end I hung up only to be called back to say someone would try to resolve the problem within 24 hours. Would you leave yoru computer without virus protection for 24 hours? This is a service I pay good money for. It's your softwaare that was messing up not my computer. In the end after trying a few other things I remidied the situation myself. Don't ask me how I am not going to tell you. That is something your so called experts should have been awar of in the first place. 
If I was no locke into a contract with Bell my service with you would be cancelled today. ",1
294894,05-DEC-11,04-DEC-11,Helenpearl,,en,70.48.212.64,exhamiltonion@sympatico.ca,14200642,000000121672573,3,4,The Southeast Asian accent does get in the eway of efficent communioncations!,4
294895,05-DEC-11,02-DEC-11,Padala,,en,76.64.92.42,pgarrity@sympatico.ca,14186212,000000121632718,4,3,Resolved it the first time I called about the same issue. When i called days before I was provided the inaccurate information.,3
294896,05-DEC-11,01-DEC-11,Thitola,,fr,65.92.218.222,ecuriedurider@sympatico.ca,14167598,000000121624826,4,4,,4
294897,05-DEC-11,04-DEC-11,Edgardo,,en,128.100.223.110,cmiddleton_410@sympatico.ca,14199894,000000121676768,5,5,,5
294898,05-DEC-11,03-DEC-11,Patrick,,en,70.50.22.200,saka@sympatico.ca,14196948,000000121668696,4,4,,4
294899,05-DEC-11,03-DEC-11,Allan,,en,70.50.22.200,saka@sympatico.ca,14196950,000000121667866,4,4,,4
294900,05-DEC-11,04-DEC-11,Bob,,fr,174.88.91.143,andre.gougeon@sympatico.ca,14198988,000000121676763,5,5,,5
295357,01-DEC-11,30-NOV-11,Mark,,en,65.95.161.114,djhemo@bell.net,14154244,000000121595542,4,4,"Have problem understanding telephone converstion because English language was not too clear. Otherwise, excellent.",3
295358,01-DEC-11,30-NOV-11,Rachel,,en,70.24.168.145,voyamefamily@bell.net,14163550,000000121585377,4,4,,3
295359,02-DEC-11,01-DEC-11,Salwa,,fr,70.30.176.34,moniquebe@sympatico.ca,14172900,000000121607438,5,4,"Rien de plus, c'est seulement que j'attends ma prochaine facture pour être certaine que le crédit promis m'a été accordé.",4
295360,02-DEC-11,01-DEC-11,Elyes,,fr,70.29.195.118,michel.lafontaine@sympatico.ca,14172566,000000121617356,5,5,,5
295361,02-DEC-11,02-DEC-11,David,,en,74.15.248.80,alafia@sympatico.ca,14164548,000000121628817,5,5,I cannot think of anything.,5
295362,02-DEC-11,01-DEC-11,Danny,,en,184.147.39.76,j.sblakey@sympatico.ca,14169370,000000121619059,5,5,,5
295363,02-DEC-11,01-DEC-11,Sana,,fr,174.95.227.141,msaum@sympatico.ca,14172976,000000121619763,5,5,Tout était excellent et le délai a été très court pour activer la nouvelle adresse internet de mon épouse qui attendait après cela depuis un bon bout de temps...Merci d'avoir ce service disponible pour les clients de Bell...un gros PLUS pour nous.,5
295364,02-DEC-11,01-DEC-11,Shawn,,en,184.147.179.151,zbialek@sympatico.ca,14177104,000000121610740,5,5, I'm satisfied.,5
295365,02-DEC-11,01-DEC-11,Imed,,fr,70.30.159.51,jblou@sympatico.ca,14169658,000000121620606,5,3,Je pense que la ligne extérieure est endommagée car le système de sécurité internet Bell m'a demandé de procéder à une vérification ce matin? C'set embarassant.,3
295366,02-DEC-11,25-NOV-11,Sriram,,en,184.147.122.56,rhtaylor_aa@sympatico.ca,14105580,000000121487570,4,4,"My problem was submitted through your chat facility on the speed page. Because there was no problem number opened, when I had problems with Bell's  service, I had to start a the beginning by opening a new problem. When opening an on-line service ticket, find a way to track the service call.  ",4
295367,02-DEC-11,28-NOV-11,Mary ruksana,,en,74.15.26.31,lstoddart@sympatico.ca,14131508,000000121541728,4,4,Reduce the time it takes to analyze and determine the problem.Had to go through 2 different Reps -- each using the same procedures & questions to finally determine the modem was deffctive.,4
295368,02-DEC-11,01-DEC-11,Rajni,,en,69.156.50.249,foxhole@sympatico.ca,14168060,000000121611062,3,4,,4
295369,02-DEC-11,01-DEC-11,Walid,,fr,70.30.228.54,etienne.r@sympatico.ca,14167848,000000121622071,5,5,le service est bien fait et il y a des techniciens compétents comme mr walid je le félicite,5
295370,02-DEC-11,02-DEC-11,Hela,,fr,76.67.160.84,noblejc@sympatico.ca,14173258,000000121629273,4,3,Ma question concernait ce qui arrivait avec ma page d'accueil Sympatico et votre conseiller n'était pas au courant des changements alors en réalisation.,4
295371,02-DEC-11,30-NOV-11,Eka,,en,70.24.88.61,gdestunis@sympatico.ca,14155314,000000121588166,4,5,"Automatically show the increase to our Usage GB from 50 to  90 GB usage.  ( signed up for extra usage $5each month)

I called on Dec 02nd to make sure we will not incur  extra charges on our next monthly Internet Bill.
thank you for improving the services and maintaining a happy clientele.",5
295372,02-DEC-11,01-DEC-11,Pedro,,en,174.88.19.115,epavao@bell.net,14167786,000000121612524,5,5,nothing - technician provided excellent customer service skill and technical knowledge. Keep it up Pedro,5
295373,02-DEC-11,27-NOV-11,Ridha,,fr,70.53.218.241,madelaine.gouin@bell.net,14121008,000000121518618,5,4,vos enployers son tres conpétents merci,5
295374,03-DEC-11,02-DEC-11,Mahender,,en,70.50.177.177,lerascanindo@sympatico.ca,14183856,000000121637889,3,3,"The problem was solved, but I can't get my Bell Sympatico ""theme""ack. I don't like the new one, have had the Bell Sympatico for all the 10+ years. 
I'm not computer savvy, therefore am struggling getting the fun of doing the things I used t/b able getting connected.
Nothing wrong with the technician's help, just like my familiar old way back.
Thanks.",3
295375,03-DEC-11,02-DEC-11,Sushil,,en,67.70.204.7,wendylew@sympatico.ca,14189102,000000121638971,5,5,,5
295376,03-DEC-11,02-DEC-11,Nayeem,,en,70.49.18.57,ray.hayes@sympatico.ca,14186680,000000121645211,1,1,fix your system!  we cannot delete an email account or change the primary email address.  ,1
295377,03-DEC-11,02-DEC-11,Arthur,,en,76.69.137.242,artnell@sympatico.ca,14178126,000000121630565,4,4,,4
295378,03-DEC-11,02-DEC-11,Anirban,,en,70.53.95.112,lane1@sympatico.ca,14183688,000000121652707,3,4,Explained why my password was changed without my notice causing the router reseting issues. Also done better than saying a Bell system reset would be complete in several hours...,2
295379,03-DEC-11,02-DEC-11,Serge,,en,50.101.146.113,johnr1@sympatico.ca,14182914,000000121635153,4,4,,5
295380,03-DEC-11,02-DEC-11,Serge,,en,76.68.108.128,dnikolic2@sympatico.ca,14180228,000000121641952,3,4,Better English from the agent. He was very hard to understand. We went over and over the same things because I couldnt understand him. Very frustrating.,3
295381,03-DEC-11,02-DEC-11,Christopher,,en,184.144.62.4,samuel.fuller@sympatico.ca,14187466,000000121639199,5,5,,5
295382,03-DEC-11,29-NOV-11,Keerthi,,en,70.50.221.72,kosters@sympatico.ca,14144262,000000121556554,5,4,It is great to know that I can call and actually get results quickly.  This is not what it was like a while ago. Don't change your system now.,4
295383,03-DEC-11,02-DEC-11,David,,en,174.89.134.195,robert.rose@sympatico.ca,14187002,000000121647660,5,5,,5
295384,03-DEC-11,28-NOV-11,Eddy,,en,69.159.64.135,brilinwalsh@sympatico.ca,14125606,000000121548758,4,4,,4
295385,03-DEC-11,02-DEC-11,Dilli,,en,76.69.54.199,barb.mid@sympatico.ca,14178304,000000121643767,4,4,,5
295386,03-DEC-11,02-DEC-11,Ameer,,en,205.189.194.204,graziela.pimentel@sympatico.ca,14181578,000000121652540,5,5,Nothing.  Service was excellent,5
295387,03-DEC-11,02-DEC-11,Murali,,en,174.95.195.213,bartrambromley@sympatico.ca,14178338,000000121640327,4,4,,4
295388,03-DEC-11,02-DEC-11,Rolando,,en,70.26.84.65,plima@sympatico.ca,14186364,000000121631117,5,5,This time all went well.,4
295389,03-DEC-11,02-DEC-11,Badreddine,,fr,70.30.220.192,realise7@sympatico.ca,14186734,000000121653843,1,2,"Je vais me reprendre de jour en semaine mon problème est toujours là.c`est dans  hotmail que s`accumule les messages sans
se supprimer automatiquement.Il y en avait plus de 2500 restés dans la boîte de réception. Ce qui cause mon adresse courriel ne fonctionnait pas.",5
295390,03-DEC-11,02-DEC-11,Padmanaban,,en,65.92.205.206,wfisher2@sympatico.ca,14189124,000000121643112,1,1,"problem not fixed, there was suposed to be a follow up call i am still waiting.  problems have been going on  forever.",1
295391,03-DEC-11,02-DEC-11,Med Wassim,,fr,209.226.175.46,robert.lassince@sympatico.ca,14186996,000000121642767,2,1,"Vous êtes les professionnels, vous devriez avoir la réponse",4
295392,03-DEC-11,02-DEC-11,Skander,,en,74.12.61.116,jpsoubliere@sympatico.ca,14183018,000000121646064,5,5,,5
295393,03-DEC-11,20-NOV-11,Juliio,,en,74.15.52.18,barryepstein@sympatico.ca,14036976,000000121365379,4,4,wait timme could be shorter,4
295894,04-DEC-11,02-DEC-11,Kira,,en,70.26.23.210,russellc@sympatico.ca,14187284,000000121632602,3,1,"I called to request why my internet bill increased without notification and was told in not so many words that I have an oldder package so they are increasing the fees to persuade me to change.
As a loyal customer for many years this shows that bell doesn't respect it's customers and is why am am now looking at moving all service from bell.",2
295895,04-DEC-11,03-DEC-11,Silverious,,en,174.89.60.155,onelung71@bell.net,14195916,000000121668342,4,2,fix my problem,
295896,04-DEC-11,03-DEC-11,Moses,,en,65.94.198.84,llsage@sympatico.ca,14194538,000000121660927,3,5,the call itself was very poor quality. difficult to understand the him. very surprising for a telephone company. need to improve communication.,4
295897,04-DEC-11,03-DEC-11,Anne-Marie,,en,174.92.103.223,andre.gaudreault@sympatico.ca,14190004,000000121662247,5,5,,5
295898,04-DEC-11,03-DEC-11,Mohamed Nidhal,,fr,174.91.243.220,sokornth.lim@sympatico.ca,14197428,000000121659316,4,4,,3
295899,04-DEC-11,02-DEC-11,Koussay,,fr,50.100.130.154,senecal.wolfe@sympatico.ca,14187624,000000121638291,5,5,Vous  assurez que je n'ai pas à téléphoner une troisième fois pour obtenir ce que j'avais convenu la première.  ,4
295900,04-DEC-11,28-NOV-11,Dan,,en,70.26.175.109,gdelre@bell.net,14128458,000000121551150,1,1,"sorry this person was no help to me,he made matters worse.If he would just listen to my wife who asked him to get someone that knew what they were doing .He said there was no one else that can help,so my wife got so frustrated with him that she hung up and called back,which this person at 10:50pm was very helpful and solved the problem in no time.As you can see by the two surveys,this one does not look good.",1
295901,04-DEC-11,02-DEC-11,Padmanaban,,en,70.53.3.211,gbean@bell.net,14181270,000000121639943,4,5,,5
295902,04-DEC-11,03-DEC-11,Louis,,fr,65.94.208.40,lise_60@sympatico.ca,14194506,000000121661215,5,5,,5
295903,04-DEC-11,03-DEC-11,Eduardo,,en,65.94.105.183,adriennemorey_6@sympatico.ca,14189746,000000121669148,5,5,,4
295904,04-DEC-11,03-DEC-11,Khan,,en,69.158.82.235,smileyblake@bell.net,14197376,000000121661731,3,4,NA,3
295905,05-DEC-11,04-DEC-11,Dheeraj,,en,70.30.60.120,nicker99@sympatico.ca,14203470,000000121671802,1,1,have some one that you can understand,1
295906,05-DEC-11,04-DEC-11,Maria,,en,70.30.60.120,nicker99@sympatico.ca,14203472,000000121671969,1,1,she did call back but did not know what the problem was,1
295907,05-DEC-11,04-DEC-11,Elizabeth,,en,69.159.66.108,r.e.werden@sympatico.ca,14203853,000000121677143,5,5,"served coffee lol.Tech was the best we ever had, she should get a raise.",3
295908,05-DEC-11,04-DEC-11,Divya,,en,76.67.114.149,brij.chawla@bell.net,14199504,000000121673355,5,4,After the help from the rep same problem has occured. This was the 3rd time I called problem was solved but the same thing is happening again.,3
295909,05-DEC-11,02-DEC-11,Luis,,en,65.95.146.238,jbonfield@sympatico.ca,14182434,000000121653840,5,5,nothing-gentleman who helped me was great,4
295910,05-DEC-11,04-DEC-11,Roy,,en,74.14.3.67,the.hyland@sympatico.ca,14204894,000000121681094,5,5,"not sure , Roy did a great job and was very patient with me ( I don't know computers that well yet )",5
295911,05-DEC-11,04-DEC-11,Maurice,,fr,70.24.196.197,carobert@bell.net,14199610,000000121672321,5,5,En espérant que cette fois-ci sera la bonne car ça fait plusieurs fois que j'appelle pour régler mon problème sans succès.,4
295912,05-DEC-11,04-DEC-11,Mohammed,,en,184.151.115.114,robert.bannon@sympatico.ca,14204100,000000121680071,1,1,Had someone available who did more than read from a checklist to try to answer to problem,1
295913,05-DEC-11,04-DEC-11,Wissem,,fr,76.67.152.235,fcabado@sympatico.ca,14200706,000000121677846,5,5,Rien de plus,5
295914,05-DEC-11,04-DEC-11,Ibrahim,,fr,76.67.147.82,liseboisvert@sympatico.ca,14202460,000000121677302,2,1,"Le gars ne savait même pas que ce genre de télé existait, alors..............
je voulais juste configuré ma smart télé pour internet. ",2
295915,05-DEC-11,04-DEC-11,Carlos,,en,174.95.50.61,dlreid@sympatico.ca,14200360,000000121672497,5,5,,4
295916,05-DEC-11,03-DEC-11,Nikitha,,en,70.30.69.105,cory.taylor@sympatico.ca,14191150,000000121659410,5,5,nothing,5
295917,05-DEC-11,04-DEC-11,Robert,,en,192.139.153.30,jabickell@sympatico.ca,14201458,000000121672227,4,4,on line chat is very quick and wouold use again,4
295918,05-DEC-11,04-DEC-11,Zulfiquar,,en,70.29.111.178,jeangil77@sympatico.ca,14201642,000000121676590,4,3,"The service yesterday was quite good. What I am peeved about is the connections that were done when we moved into our new house.  I had the computer connected to one outlet in the basement, when we moved the computer upstairs as we will have renovations done in the basement, we could not connect to the jack.  The phone works here so why does the computer not connect to this jack?  I had to buy a D link which cost $56.00 to connect to the wireless modem.  I don't have a laptop at present a regular tower.  Cogeco cable has been offering me many discounts, as a bell user for many years I should be able to have some type of restitution on my next bill.
I must say the lady from the Phillipines was very helpful, (Lea) she will be calling me again today to make sure all is working properly.  I have been considering changing to cable Cogeco as we have them for our two High Def. Tv.",
295919,05-DEC-11,04-DEC-11,Sarah,,en,70.53.28.237,sutti1@bell.net,14204748,000000121681375,,2,make my computer work for me,2
295920,05-DEC-11,04-DEC-11,Celina,,en,70.53.28.237,sutti1@bell.net,14204750,000000121680631,3,2,my computer is not working properly,2
295921,05-DEC-11,04-DEC-11,Zulfiquar,,en,174.93.24.214,barbara.rother@sympatico.ca,14199202,000000121680869,5,4,,3
295922,05-DEC-11,02-DEC-11,Imran,,en,184.144.128.4,brian.granger@sympatico.ca,14178749,000000121631309,1,1,"First off,I could not make hear her on the phone and she talked to fast. Like she was on a speaker phone.Second she did not listen to me about my problem and decided to go through steps as if I never had a TV before. My HD box is giving me problems by skipping on recorded programs and when watching a HD channel will switch back to regular tv and I have to reboot my HD box to get my HD channels back again.....",2
295923,05-DEC-11,04-DEC-11,Methil,,en,70.24.1.161,kathleenhughes@sympatico.ca,14202022,000000121673774,5,5,,5
295924,05-DEC-11,04-DEC-11,Maria,,en,50.101.251.204,vincent.england@sympatico.ca,14205148,000000121676584,4,4,"This is the second time I have had the same problem. Every time you change sympatico ""for the better"" problems arise.",2
295925,05-DEC-11,04-DEC-11,Elyes,,fr,184.145.173.176,janouck@bell.net,14201550,000000121681313,4,4,je veux seulement vous avouer que M. Elyes a été super gentil et il a vraiment bien répondu à mon problème...heureusement qu'il y a des employés qui prennent le temps d'écouter le client...merci,4
296441,01-DEC-11,25-NOV-11,Houssem,,en,65.93.2.59,aroslin@sympatico.ca,14097036,000000121483560,4,4,"Kindly remove both of our Bell numbers from your telemarketing call list: 450-242-1087 and 450-242-1517. I don't appreciate your telemarketing calls.
Thank you,
Alex",2
296442,01-DEC-11,30-NOV-11,Tyler,,en,174.95.96.61,dsmith_1@sympatico.ca,14154446,000000121592375,5,5,The gentleman at the Apple Store was very impressed with the way the Bell associate was so helpful in assisting him in fixing my computer and he and I thank him very much. ,5
296443,01-DEC-11,30-NOV-11,Ruth,,en,184.147.62.42,carlo48@sympatico.ca,14152916,000000121603350,5,5,,4
296444,01-DEC-11,22-NOV-11,Chirine,,fr,205.237.30.94,louis.clyde.andy@bell.net,14064538,000000121400711,4,3,j'avais déjà fait cette demande il y a 4 mois auparavant si ma demande avait été pris en compte a ce moment la j'aurais économiser de l'argent mais comme on dis mieux vaut tard que jamais.   ,3
296445,01-DEC-11,29-NOV-11,Serge,,en,184.144.47.31,carlnpat@bell.net,14139114,000000121566829,5,4,"The phone call you refer to was made by your representative, clarifying info on the form you sent earlier. This was made by me to a technician to work thro'
a computer problem that was solved.",4
296446,02-DEC-11,01-DEC-11,Priya,,en,76.69.127.150,gerald046@sympatico.ca,14168392,000000121608590,3,3,Had trouble understanding the person,4
296447,02-DEC-11,29-NOV-11,Achref,,fr,76.67.141.7,robic@sympatico.ca,14148032,000000121573412,2,1,être un peu plus à l'écoute et me laisser le temps de lui expliquer le problème que j'avais ,3
296448,02-DEC-11,30-NOV-11,Edwitch,,en,66.184.178.17,robert.lefcort@sympatico.ca,14161458,000000121582421,5,5,nothng more,5
296449,04-DEC-11,03-DEC-11,Sami,,fr,70.55.118.173,lilidussault@sympatico.ca,14194414,000000121666463,4,4,"Du côté de la téléphonie, ça laisse à désirer!  Peu ou pas d'ouverture et aucune considération pour les inconvénients majeurs subis récemment! Je trouve cela inacceptable en temps que cliente ce longue date.  De ce côté vous me voyez très déçue, voire mécontente et je demeure très insatisfaite! Disons que j'en garde un goût amer...Quoique là aussi, pour la téléphonie, je vous rappelle qu'il y a toujours la possibilité d'aller voir ailleurs...Ce n'est pas la sollicitation qui manque!    Notez que je parle bien ici du service reçu du côté de la téléphonie.  ",4
296450,04-DEC-11,02-DEC-11,Danielle,,en,74.14.131.210,fred.deb.wilson@bell.net,14181072,000000121645648,5,5,"Nothing that I can think of.  I was very impressed with the pleasant, professional and helpful service provided by your representative Denise.",4
296451,04-DEC-11,01-DEC-11,Ali,,en,76.68.116.51,royemberly@sympatico.ca,14174758,000000121607898,1,1,,1
296452,04-DEC-11,03-DEC-11,Darlene,,en,174.95.11.93,joandgar@sympatico.ca,14193610,000000121658263,5,5,"nothing, everything was great!",5
296453,04-DEC-11,03-DEC-11,Luis,,en,184.144.26.20,robert.heximer@sympatico.ca,14196690,000000121660533,5,5,,5
296454,04-DEC-11,01-DEC-11,Diddharth,,en,50.101.254.67,dawson5@sympatico.ca,14166936,000000121621328,4,5,,4
296455,04-DEC-11,03-DEC-11,Neha,,en,76.64.252.244,mike6@sympatico.ca,14195346,000000121666468,3,4,I had trouble understanding the person from India  she had a very heavy accent bue she got the job done,4
296456,04-DEC-11,03-DEC-11,Sam,,en,65.92.172.109,ian.maclusky@sympatico.ca,14193010,000000121667497,5,5,,4
296457,04-DEC-11,02-DEC-11,Christianne,,en,174.93.55.234,clarkesh@sympatico.ca,14179418,000000121635556,5,4,,4
296458,04-DEC-11,27-NOV-11,Vincent,,en,65.95.130.230,neets6@sympatico.ca,14114150,000000121511894,2,1,"This was the fourth phone call I had made in a week.  The phone tech's tone came across disappointed when I did not fit into your service guys schedule and that I wouldn't agree to letting the landlord let the service guy in.  I don't have one of those landlords who see that as part of his job.  My complaint about the modem cutting in and out for three weeks prior and then cutting right out the week before the Nov. 20th call seemed to be taken lightly or not more heavily noted on the service request.  Josh, the service guy, who came in on Mon. Nov. 21st checked the line and only put in an outlet removing the need for a splitter for the phone.  Cord/outlet changes but the internet still did not work and had it been checked at that time, he would have discovered the modem issue.  Due to Josh being let in maybe by the more open landlord's wife, I made sure to send an apology to them for their inconvenience of letting your service guy in because I want to keep my relationship with them pleasant.  On Sunday Nov. 27th I had to call for service when I had enough time to be on the phone a long time again.  After being bounced around several times seeing again if the repair could be done over the phone and several techs sounding frustrated, I was told a service guy was going to come out that day.  Rob was a very helpful and a thorough worker who made sure he did not leave until the job was complete...which included getting my internet up and running for me.  You need more people like Rob working for you who care about the customer being able to use the service they are paying for.  With all the hassle I dealt with both over the phone and with Josh not being more thorough before leaving, I really just needed some customer service that was both friendly and fixed the problem.  My frustration with the overall Bell experience with this problem was having me consider switching providers and it was the great service I got from Rob that has helped me reconsider.  Long story short, it ended up being the modem that needed to be replaced which I had questions my first call to Bell when the lights were not solid/stable.  ",3
296459,04-DEC-11,03-DEC-11,Samuel,,en,70.49.134.64,scferris@sympatico.ca,14197074,000000121656047,3,4,"It is very frustrating that I have to keep on top of the charges from Bell and know how to best manage my account. Bell should be monitoring my usage and making recommendations on account adjustments for my benefit, not the other way around. When dealing with my current issue, internet usage charges, I was told Bell had a special ""deal"" for a free MB upgrade to my account. I should not have to find out about these kinds of promotions because of a billing problem; they should be better communicated to me.",3
296460,04-DEC-11,03-DEC-11,James,,fr,174.92.187.226,pgouin04@sympatico.ca,14196170,000000121661263,5,5,C'était parfait,5
296461,04-DEC-11,30-NOV-11,Halima,,fr,76.64.252.101,gilles_pruneau@sympatico.ca,14155498,000000121578888,1,1,"me rebrancher dans un délais plus court
suite au débranchement non demander, de plus j'ai dus encore téléphoner au service bell le 4 décembre au soir car je n'était toujours pas rebrancher le service technique me demandait encore d'attendre 48 à 72 heures ???? c'est enfin le service loyauté qui m'a rebrancher immédiatement !!!!!!!
je cherche a comprendre pourquoi eu on pus me brancher mon internet sur le champs et non le service technique !",1
296462,04-DEC-11,03-DEC-11,Sihem,,fr,70.29.200.173,rejeanross@bell.net,14196520,000000121655106,4,5,,5
294901,02-DEC-11,30-NOV-11,Elyes,,fr,184.144.154.28,marcottejc@sympatico.ca,14158784,000000121587991,4,4,,4
294902,02-DEC-11,01-DEC-11,David,,en,74.15.61.97,sayk@sympatico.ca,14175090,000000121611392,4,3,Have a Canadian in Canada answer my call and not being bounced around to the Philippines and Nicaragua,4
294903,02-DEC-11,01-DEC-11,Kevin,,en,65.93.106.186,benvali@sympatico.ca,14165326,000000121623770,5,5,,4
294904,02-DEC-11,01-DEC-11,Michael,,en,70.30.62.250,canterburybells@sympatico.ca,14165874,000000121625528,5,5,nothing,5
294905,02-DEC-11,30-NOV-11,Ramzi,,fr,184.151.115.83,styl@sympatico.ca,14162604,000000121593135,4,2,"Vérifier le signal local et environnant
( celui-ci ne fonctionne pas chez moi )
",4
294906,02-DEC-11,01-DEC-11,Wassim,,fr,174.92.171.34,jvaliquette1@sympatico.ca,14170520,000000121627182,4,4,,4
294907,02-DEC-11,01-DEC-11,Ahmed,,fr,76.67.87.47,dufortlemay@sympatico.ca,14167490,000000121626686,5,4,,4
294908,02-DEC-11,01-DEC-11,Taha,,fr,70.30.148.35,drdl@sympatico.ca,14167428,000000121612394,5,3,,4
294909,02-DEC-11,01-DEC-11,Ericka,,en,65.94.114.129,jalr@sympatico.ca,14169496,000000121627955,5,5,"Not let me hanging around listening to repeat message: we thank you for your........  It's irritating to have to wait and wait and wait so by the time  finally reach an agent I am ready to explode.  Again, agent was great but the line crackled quite a bit.",4
294910,02-DEC-11,01-DEC-11,Arjuman,,en,70.48.207.97,elaine.legros@sympatico.ca,14167681,000000121627678,5,5,Not too much - ,5
294911,02-DEC-11,01-DEC-11,Hanene,,fr,69.158.173.92,marinierjg@sympatico.ca,14172072,000000121614270,5,5,,5
294912,02-DEC-11,02-DEC-11,Jessica,,en,74.14.86.27,simon.hanmer@sympatico.ca,14175380,000000121628969,5,5,,5
294913,02-DEC-11,30-NOV-11,Loyda,,en,70.53.29.70,ozcon@sympatico.ca,14160318,000000121590839,5,4,clarity,4
294914,02-DEC-11,01-DEC-11,Zoubeir,,fr,174.91.235.102,decardel@bell.net,14167036,000000121625011,4,4,,4
294915,02-DEC-11,01-DEC-11,Eric,,en,174.93.10.67,jules1937@sympatico.ca,14170476,000000121610585,4,,We wanted the service at Bell Internet ID: b1mftf97 Bell Internet PIN: 8664799 transferred to Bell Internet ID: b1mxyq57 Bell Internet PIN: 9086294. We do not know if this has occurred.,3
294916,02-DEC-11,01-DEC-11,Oscar Ernesto,,en,65.93.85.249,bill.osgerby@sympatico.ca,14165454,000000121619171,5,5,Oscar did an excellent job understanding my issue and resolving it for me.,5
294917,02-DEC-11,02-DEC-11,Ruth,,en,67.68.240.148,msilverstone@sympatico.ca,14172984,000000121628966,4,4,"My computer has been sending out virus messages about photos that you can't open to everyone (?) on my mailing list. Person with whom I poke said it wasn't seriou but I'm not convinced.  I have bell anti-virus so why did this happen?  person with whom i spoke was courteous, polite...fine.  It's the anti-virus program that i'm worried about.  Is it effective?",4
294918,02-DEC-11,02-DEC-11,Bernard,,en,184.145.75.71,sharon.hall@sympatico.ca,14175270,000000121629253,4,4,,3
294919,02-DEC-11,30-NOV-11,Grant,,en,70.49.85.224,onecoook@sympatico.ca,14160272,000000121595652,5,3,nothing,4
294920,02-DEC-11,30-NOV-11,Noureddine,,fr,69.156.206.180,domainedulapin@sympatico.ca,14154314,000000121601565,1,1,resourdre mon probleme depuis le 19 septembre,1
294921,02-DEC-11,30-NOV-11,Padmanaban,,en,70.24.6.158,holmespatch@bell.net,14156022,000000121585542,5,5,"More communication between your tech dept
and your billing dept, as this should not
have happend, tech man took the Modem with him back to the tech dept, should have notified billing dept.....CUSTOMER !",3
294922,02-DEC-11,01-DEC-11,Vikram,,en,70.50.46.93,angelxxx@sympatico.ca,14164852,000000121625038,5,5,,5
294923,02-DEC-11,29-NOV-11,Amine,,fr,69.156.65.28,gerald_veilleux@sympatico.ca,14141710,000000121575489,3,2,  Peu de choses.  Un technicien est venu le lendemain.,3
294924,02-DEC-11,01-DEC-11,Kishore,,en,184.148.174.158,larry.lucas@sympatico.ca,14157912,000000121603569,1,1,My email was hacked and disabled .......while I was assured that it would be working in 24hrs it was not.....I had to make 2 more f/u calls before someone could unlock my email account....I run my business through emails and this unacceptable....I am very disappointed!!!!!!!,1
294925,02-DEC-11,01-DEC-11,Naim,,fr,184.144.204.140,charronlangevin@bell.net,14166194,000000121628428,3,4,Ne pas etre oblige de rappeler constament pour avoir les services que nous aurions du avoir depuis le debut ( lors du premier appel d'offre de bell.),2
294926,02-DEC-11,30-NOV-11,John,,en,184.147.226.67,sylvia.kovich@sympatico.ca,14162754,000000121591041,2,2,"It was most unsatisfactory - after speaking with 3 people yesterday I was told that my problem would be fixed in 24 hours, thus I was without access to e-mail for 24 hours. One of the three   people yesterday had me change my password for for my wireless, apparently my wireless was knocked out for some reason. I had no access to my e-mails for the 24 hrs. Today Mark from Ottawa, a very knowledgable explained everything to me in detailI had to call APPLE to set up my ipod touch because of the change of password.  I was fortunate to have Mark on the line; he gave me Apple's Tel # and I'll go from there.  Thank you.  Sylvia Kovich",
294927,02-DEC-11,18-NOV-11,Noureddine,,fr,65.92.213.90,chifou14@sympatico.ca,14015846,000000121337188,5,4,,4
294928,02-DEC-11,30-NOV-11,Nadia,,fr,184.148.249.206,danl@bell.net,14153788,000000121580736,4,4,,4
294929,02-DEC-11,30-NOV-11,Eric,,en,174.91.74.109,t.dupre@sympatico.ca,14162782,000000121585369,4,5,A phone call when the technician is not able to show up.  Needed 3 phone calls and appts. to get a tech. The first tech was in the building and he (Sarex) came and turned my tv back on after it was shut down. The next tech came to change my system and internet and install the modem.Angelo did a great job in approx 2hrs.,4
294930,02-DEC-11,01-DEC-11,Saifuddin,,en,70.29.37.173,xicorasao@sympatico.ca,14176918,000000121628091,4,4,,5
294931,02-DEC-11,02-DEC-11,Hela,,fr,174.92.244.66,bigbang@bell.net,14165432,000000121629285,5,5,,5
294932,03-DEC-11,02-DEC-11,Natalia,,en,174.89.57.227,nicolemarsh@sympatico.ca,14185668,000000121649031,5,5,,5
294933,03-DEC-11,02-DEC-11,Sana,,fr,174.91.240.252,mgiard@sympatico.ca,14185002,000000121639745,5,5,M'offrir une vitesse de download plus rapide que 7 Mbps dans mon secteur,4
294934,03-DEC-11,02-DEC-11,Troy,,fr,69.159.158.242,graldgagn_3@sympatico.ca,14181564,000000121639792,4,4,"Cette personne a très bien vue ma demande et a réglé mon problème.
Merci encore a TROY.",5
294935,03-DEC-11,02-DEC-11,Marco,,fr,174.89.251.20,hugu@sympatico.ca,14181997,000000121636812,3,3,"Panne locale du réseau internet.....il devrait y avoir un message disant que le problême est du à des travaux effectués par bell aux lieux de nous faire faire des essaies de reconnection inutile.....à l'ouverture d'internet....
",3
294936,03-DEC-11,29-NOV-11,Preethi,,en,76.67.118.137,aallin@sympatico.ca,14137356,000000121577712,4,4,Nothing,4
294937,03-DEC-11,02-DEC-11,Silverious,,en,64.228.47.106,edwviv@sympatico.ca,14180540,000000121635313,5,5,"I was totally satisfied with my experience. Silverious was knowledgeable,courteous and very patient.",5
295394,02-DEC-11,01-DEC-11,Ibtissem,,fr,184.144.234.229,danybouchard@sympatico.ca,14166812,000000121619769,1,1,"Bonjour, je n'ai pas eu le temps de soumettre mon problème car pendant que j'étais en attente qu'un conseiller se libère, mon problème de connexion internet s'est résolu de lui même.
J'aurais aimé qu'on me répondre immédiatement, mais même pour BELL c'est une chose impossible. Avons nous vraiment le choix ? A mon avis, la
messagerie avec ses dizaines d'options est impersonnelle et fastidieuse. Alors vous voyez bien que vous ne pouvez rien faire pour améliorer mon expérience. A bien y penser, vous pourriez commencer par éviter de m'envoyer un message téléphonique ou un courriel pour me demander mon opinion sur les services reçus. Ce serait un bon début, mais je suis certain que vous n'en ferez rien. Alors veuillez considérer que c'est la dernière fois que je perd mon temps à vous faire part de mes commentaires. Sincères salutations et Joyeuses Fêtes.",2
295395,02-DEC-11,01-DEC-11,John,,en,174.89.238.227,guy.karen@sympatico.ca,14168762,000000121627826,5,5,,5
295396,02-DEC-11,01-DEC-11,David,,en,70.26.0.126,paul.claman@sympatico.ca,14173590,000000121611052,5,5,Cannot think of anything,5
295397,02-DEC-11,01-DEC-11,Srinivasan,,en,69.159.26.233,crispell@sympatico.ca,14166544,000000121620144,5,5,,5
295398,02-DEC-11,01-DEC-11,Indhu,,en,70.27.51.106,sara.whittle@sympatico.ca,14175074,000000121617315,5,5,"nothing
",5
295399,02-DEC-11,01-DEC-11,Alex,,en,70.48.213.167,bjorn.pheiffer@sympatico.ca,14165474,000000121611721,5,5,,5
295400,02-DEC-11,01-DEC-11,Alicia,,fr,69.156.85.22,daniel-marie@bell.net,14166754,000000121616397,5,5,Pour le moment rien de spécifiques car je suis un nouvel abonné.,5
295401,02-DEC-11,28-NOV-11,Innocent,,en,70.49.245.99,andrewandcarla@sympatico.ca,14124722,000000121527404,3,2,known when my contract came to an end.  Liked that he offered to look at my other services to better assist me.,3
295402,02-DEC-11,01-DEC-11,Omar,,en,76.70.74.41,tcatallo@bell.net,14176036,000000121607731,5,5,,5
295403,02-DEC-11,01-DEC-11,Josue,,en,70.27.57.92,larcinwood@sympatico.ca,14171106,000000121626967,5,5,,5
295404,02-DEC-11,30-NOV-11,Amy,,en,76.70.44.22,robert.gleason@sympatico.ca,14161456,000000121586311,5,5,,4
295405,02-DEC-11,01-DEC-11,Marouen,,fr,70.26.241.117,francois_turgeon@sympatico.ca,14168094,000000121615649,5,4,,5
295406,02-DEC-11,01-DEC-11,Preethi,,en,174.94.10.132,gldavies@sympatico.ca,14168562,000000121624839,5,3,Nothing  - it was my fault that I did not investigate a defunct keyboard,5
295407,02-DEC-11,25-NOV-11,Dilip,,en,64.229.67.62,rick.johnston083@sympatico.ca,14105626,000000121486124,5,5,Absolutely nothing.  The support person was patient and I did not feel rushed at all.,5
295408,02-DEC-11,01-DEC-11,Rain,,en,70.27.55.207,jprovidenti@sympatico.ca,14170384,000000121608866,5,4,"I had called in for a vacation hold and the date was supposed to be april 10th instead the service was turned off on the day of the call.  I should not have to have made this call in the first place.  However, the service representative was extremely helpful courteous and solved the problem although from friends i understand this has happened to them in the past.",3
295409,02-DEC-11,01-DEC-11,Selene,,en,65.93.165.71,geferg8@sympatico.ca,14168346,000000121616921,4,4,The operator could speak more slowly and clearly,5
295410,02-DEC-11,20-NOV-11,Edwin,,en,76.64.205.55,jemi@sympatico.ca,14039528,000000121361622,3,3,"Accents of your reps make it hard to understand what they are saying, pardon seems to be a major part of the conversation.
Also my internet seems slower after the fix.",2
295411,02-DEC-11,01-DEC-11,Adam,,en,64.231.189.122,domenic.careri@sympatico.ca,14167318,000000121606005,4,5,,5
295412,02-DEC-11,01-DEC-11,Orlando,,en,65.95.83.102,jg.grosvenor@sympatico.ca,14169924,000000121605835,1,1,"I perceived Orlando to be flippant in his response to my problem.  I asked for a Manager and after a 15 minute wait Leonel assisted us.  He was professional, very thorough and offered a number of suggestions and solutions to our issue.  The ratings above and below are reflective of Orlando.  Leonel is a wonderful ambassador for BELL.  His approach to customer service should be shared with Orlando and others.",2
295413,02-DEC-11,01-DEC-11,Chae,,en,184.146.143.200,lkul@sympatico.ca,14171452,000000121614051,3,3,"the HST should not be that high on my last statement, ...charging tax on the rebate is not right",3
295414,02-DEC-11,01-DEC-11,Hugo,,en,70.48.104.30,jlochead@sympatico.ca,14170064,000000121622213,4,4,"When I purchased my internet upgrade (from 6 to 12)I should have been told that I could not activate this upgrade for a certain number of days after its' prompt delivery to my home.
My phone inquiry was answered satisfactorily but only after I had unplugged and re plugged phone lines, power sources, and finding out that my phone on my wall connection was somehow temporally disabled by the modem installation attempt.
This was a very long way of finding out that I need to wait a period of time before my new modem could be activated.
The basic issue is that the sales people say good-bye and hang you out to deal with problems which they don't care about and don't know about. ",4
295415,02-DEC-11,01-DEC-11,Robert,,en,70.52.169.7,cfaultless@sympatico.ca,14166100,000000121609314,5,4,"nothing,my problem was explained & resolved",4
295416,02-DEC-11,01-DEC-11,Sarry,,fr,67.71.132.243,roland018@sympatico.ca,14174670,000000121619926,5,5,,5
295417,02-DEC-11,30-NOV-11,Denis,,en,70.50.104.169,george.aprile@sympatico.ca,14155352,000000121596193,5,5,nothing,5
295418,02-DEC-11,01-DEC-11,Ahmed,,fr,174.91.217.31,andrefili@bell.net,14164780,000000121625953,4,4,"J'aurais préféré discuter avec quelqu'un de ma localité ( Quebec ) afin de pouvoir échanger avec plus de
familiarité et directement .",4
295419,02-DEC-11,01-DEC-11,Tejaswvi,,en,184.146.161.19,alfons.loeffler@sympatico.ca,14164618,000000121614335,4,4,,5
295420,02-DEC-11,30-NOV-11,Mathew,,en,174.95.203.41,calvinirvine@sympatico.ca,14152846,000000121587213,4,4,,5
295421,02-DEC-11,08-NOV-11,Chenrup,,en,70.50.46.93,angelxxx@sympatico.ca,13905508,000000121120360,4,4,n/a,5
295422,02-DEC-11,22-NOV-11,Henry,,en,65.95.214.61,striemstra@sympatico.ca,14069324,000000121414245,,1,Let me talk to someone from Canada so I can unerstand them.,2
295423,02-DEC-11,01-DEC-11,Ashwini,,en,74.14.64.155,bsorr@bell.net,14165748,000000121610478,4,4,nothing,4
295424,02-DEC-11,01-DEC-11,Matthew,,fr,70.31.249.251,hcoallier@sympatico.ca,14168892,000000121624294,5,4,J'ai reçue le service avec satisfaction !,4
295425,02-DEC-11,01-DEC-11,Gloria,,en,174.89.109.189,jblair@bell.net,14169654,000000121628750,5,2,was not resolved until the next day,5
295426,02-DEC-11,01-DEC-11,Haythem,,fr,174.94.123.50,akkari@bell.net,14164536,000000121607711,3,1,internet illimité ou je cherche ailleur,1
295427,02-DEC-11,29-NOV-11,Mohamed Aymen,,fr,65.92.213.5,bertrand.morin@bell.net,14138550,000000121575986,4,4,,4
295428,02-DEC-11,01-DEC-11,Dhanasekar,,en,206.47.78.150,dalejeannine.pepin@sympatico.ca,14153704,000000121603945,1,1,your rep asked me to obtain an ethernet cable and he would call me back @ 22.30 on Thursday.  I did as asked and @ 23.50 on Friday am still awaiting a return call.,2
295926,01-DEC-11,30-NOV-11,Moses,,en,174.89.124.119,oakvillebryce@sympatico.ca,14160232,000000121578758,5,5,"Moses was very kind and personable... between a slight accent, and a relatively poor connection, it was sometimes difficult to understand what he was saying, so clearer connection lines would be beneficial.",5
295927,01-DEC-11,30-NOV-11,Kevin,,en,76.65.26.154,maruss@sympatico.ca,14159044,000000121579420,5,4,"In this instance, nothing. I received the new equipment next day (a little more than 24 hrs). That's service!",5
295928,02-DEC-11,01-DEC-11,Majdi,,fr,70.50.167.178,jpremont@bell.net,14170380,000000121618047,5,5,Votre intervention a suffi,5
295929,02-DEC-11,01-DEC-11,Bry,,en,173.170.123.74,davidpurser@sympatico.ca,14166920,000000121620602,5,5,Nothing. The Rep was courteous and came up with a fare result.,5
295930,02-DEC-11,01-DEC-11,Ramzi,,fr,184.144.193.155,jean-claude.giguere@sympatico.ca,14169712,000000121623272,5,5,Rien,5
295931,02-DEC-11,01-DEC-11,Dilip,,en,69.157.54.49,chadwickrandw@sympatico.ca,14166132,000000121622748,3,4,Not create the problem in the first place,3
295932,02-DEC-11,01-DEC-11,Perumalla,,en,70.54.60.201,bobballennie@sympatico.ca,14165566,000000121624768,5,5,Nothing,5
295933,02-DEC-11,30-NOV-11,Andy,,en,174.88.219.169,vwrodger@sympatico.ca,14163568,000000121596845,3,,You could have sent the replacement modem I apparently need the first time I asked for it.  Am still waiting to see whether I shall get one this time.,1
295934,02-DEC-11,01-DEC-11,Jewelle,,en,174.95.95.31,asamlee@sympatico.ca,14164992,000000121614066,5,5,"More or better promotions for Loyal clients like me. I'm with you for more than 15 years and very satisfied for your services. All changes I made will take effect tomorrow (As per Jewelle told me)and I hope no troubles come in with my internet services. You guys know your business very well. Keep improving it.
Thanks.",5
295935,02-DEC-11,25-NOV-11,Victor Gabriel,,en,174.89.52.201,bkaur1970@bell.net,14097510,000000121487696,3,4,"I'm not much of a computer person and from the representatives vioce tone, the person seemed to get frustrated with me",3
295936,02-DEC-11,30-NOV-11,Aswathy,,en,201.247.172.49,whosrusty@bell.net,14163704,000000121600705,5,4,none,5
295937,02-DEC-11,30-NOV-11,Kevin,,en,70.26.17.230,georgecollins7@sympatico.ca,14155366,000000121591973,5,4,"It took me 3 1/2 hours and 5 different people and listened to ""Welcome To Bell on each call before I got to Kevin in New Brunswick . It was not internet but to sort out what had gone awry in transferring my Bell mobility to bundle with all my other Bell accounts and the subsequent bill I received in the mail.
I will know in the next couple of months if all is well . Kevin was very professional ,very pleasant and reassuring . I have remained with Bell over these many years with excellent service  and have resisted the many many offers to switch! Nov 30th I was tempted until finally being helped by Kevin  ",4
295938,02-DEC-11,16-OCT-11,Brahim,,fr,184.144.239.78,normandlargess@sympatico.ca,13645250,000000120589143,4,3,,2
295939,02-DEC-11,01-DEC-11,Rowena,,en,70.53.20.226,dave.ace@sympatico.ca,14166854,000000121624595,1,1,hire competent staff that speaks English,1
295940,02-DEC-11,01-DEC-11,Timothy,,fr,70.26.205.103,levesque.roland@sympatico.ca,14171290,000000121622770,5,5,,5
295941,02-DEC-11,30-NOV-11,Wayne,,en,70.31.221.53,john.thomson5@sympatico.ca,14157076,000000121579306,4,4,,4
295942,02-DEC-11,01-DEC-11,Juliio,,en,184.146.164.54,jemkw@sympatico.ca,14169824,000000121623138,4,4,"First rep. was slated to arrive at my house before 6 pm.  For unknown reasons he didn't arrive. No explanation was given. I might have gone out after 6 pm and missed the service. However, another rep.(Juliio) arrived shortly after 6pm and was very helpful in explaining the nature of my computer problem. I had stayed home all day! It would be helpful if the customer were notified if the rep.isn't able to appear on time (for
the reason stated above)",4
295943,02-DEC-11,26-NOV-11,Thorat,,en,65.94.214.184,lcritelli74@sympatico.ca,14112840,000000121502180,5,5,,5
295944,02-DEC-11,01-DEC-11,Mitchell,,en,70.24.5.111,vandenbroek_3@sympatico.ca,14176530,000000121616109,4,4,"For some reason I was sent a new wireless modem via purolator.  No mention was made during my initial call that there would be a hardware change involved in changing my internet plan.  When I phoned to inquire why I had received it I was told I had to return it or if I choose to keep it I would be charged $49 and change.  Again I had to wait on the phone 15 min to get an answer about why I got this hardware, then driving it to the purolator depot all meant time and money on my part for an error made at Bell's end.  I was very happy with the fact that my internet plan could be (was changed ) in order to reduce my monthly charges for this service but this put a damper on that.  705 760 4342",4
295945,02-DEC-11,01-DEC-11,Christopher,,en,65.95.113.92,peter.hardwick@sympatico.ca,14173730,000000121609100,3,3,"We couldn't download the wireless part of the installation of my new high-speed modem, and this still hasn't been solved. Christopher is getting back to me this evening, hopefully with a solution.",4
295946,02-DEC-11,01-DEC-11,Marco,,en,76.64.204.7,gnlachance@sympatico.ca,14168600,000000121616647,5,4,I really appreciated talking to someone in Canada that I could understand.,3
295947,02-DEC-11,01-DEC-11,Welid,,fr,70.26.198.165,theogionet@sympatico.ca,14176159,000000121619100,5,5,rien de plus pour l'instant.,5
295948,02-DEC-11,01-DEC-11,Ajay,,en,65.92.46.19,marymontague@sympatico.ca,14172204,000000121628419,5,5,,3
295949,02-DEC-11,01-DEC-11,Edwin,,en,174.95.151.195,jamesdatlen@sympatico.ca,14169516,000000121624501,5,4,Taken less time,5
295950,02-DEC-11,22-NOV-11,Cath,,en,76.70.114.213,electaa@sympatico.ca,14060428,000000121399469,1,3,Your technicians missed two appointments and showed up at the wrong residence.  I was horribly inconvenienced and it took two days before my internet was established.,1
295951,03-DEC-11,02-DEC-11,Serge,,en,70.50.29.252,damalone@sympatico.ca,14179758,000000121638477,2,2,Ensure my download speed to my computer is as you state. You run a test which is not proper. You should run a download test right to the computer and not to the hub.,1
295952,03-DEC-11,02-DEC-11,Yves,,fr,70.55.165.84,slafond@sympatico.ca,14187874,000000121642744,5,5,Que j'aie été informé depuis toujours que les courriels que je supprime se retrouvent quand-même dans une autre boîte qui finit par déborder. ,5
295953,03-DEC-11,02-DEC-11,Ahmed,,en,65.94.76.75,jbarter@sympatico.ca,14182422,000000121653336,5,5,The technician was great but I need to improve my computer skills!!I really appreciated the fact that it only took a few minutes before I could talk to the technician.Thanks.,5
295954,02-DEC-11,01-DEC-11,Jewelle,,en,71.3.194.101,peterdawson1@sympatico.ca,14173760,000000121607443,4,4,"The two representatives I dealt with were named Antony and Grant, not Jewelle!",5
295955,02-DEC-11,01-DEC-11,Eddy,,en,70.27.156.46,laurasalvi@sympatico.ca,14171152,000000121616269,2,2,your day tech's have different instructions,3
296463,02-DEC-11,01-DEC-11,Joanne,,en,70.54.102.186,finuch@sympatico.ca,14168000,000000121611877,5,5,"nothing. everything was prompt.
the tech was soooo helpful and knowledgeable.
And a GREAT personality.",5
296464,02-DEC-11,28-NOV-11,Abir,,fr,207.253.195.208,mario.nolet@sympatico.ca,14131972,000000121524866,5,5,,5
296465,02-DEC-11,01-DEC-11,Rajni,,fr,69.158.175.209,guypoulin@sympatico.ca,14168782,000000121613190,5,3,,5
296466,02-DEC-11,01-DEC-11,Sana,,fr,174.92.228.238,normy2x69@bell.net,14173286,000000121605494,4,4,"Je ne vois pas quoi fair de plus.
Merci",5
296467,02-DEC-11,01-DEC-11,Dan,,fr,69.158.175.209,guypoulin@sympatico.ca,14168784,000000121618893,5,5,,5
296468,02-DEC-11,01-DEC-11,Mahender,,en,65.92.76.132,gudor@sympatico.ca,14168746,000000121611367,3,3,"The problem was not resolved. Mahender did what he could, but I feel he should have taken over control of my computer to resolve the issue.
That said, service is usually very good.",5
296469,02-DEC-11,01-DEC-11,Divya,,en,70.31.43.33,cpg342@sympatico.ca,14166534,000000121621658,5,5,The customer service agent was very polite and well spoken. This agent was from India and I was quite impressed with her professional ablity to resolve my email issue. Great job!,5
296470,02-DEC-11,01-DEC-11,Mahrane,,fr,70.49.113.137,mlevesque007@sympatico.ca,14172792,000000121609453,4,4,je ne sais pas,4
296471,02-DEC-11,01-DEC-11,Danielle,,en,70.54.150.2,doug.hayston@sympatico.ca,14167382,000000121610224,5,5,"In calling the loyalty dept. for a small change to our telephone service, the result was a cancellation in an important internet option that was not requests.  After contacting two additional staff members, only Danielle was able to resolve.  Feel the original ID Agent could have listened more carefully to my request however, he was able to offer me a small discount, then authorized the cancelling of my service.",4
296472,02-DEC-11,01-DEC-11,Slim,,fr,184.145.249.176,lajoie1797@bell.net,14171074,000000121618539,3,1,pas résolu mon problème sous prétexte que samsung n'est pas pris en charge par vous,2
296473,02-DEC-11,01-DEC-11,Fatiha,,fr,206.172.0.204,fannycha03@sympatico.ca,14167918,000000121605873,5,5,,5
296474,02-DEC-11,01-DEC-11,Sihem,,fr,69.157.86.225,ggirard004@sympatico.ca,14168432,000000121607843,5,5,,5
296475,02-DEC-11,01-DEC-11,Twinx,,en,67.68.36.115,waynerohaly@sympatico.ca,14176756,000000121606173,5,5,,5
296476,02-DEC-11,01-DEC-11,Jose,,en,174.92.75.15,big.mac@bell.net,14165428,000000121611109,5,5,,5
296477,02-DEC-11,01-DEC-11,Troy,,fr,24.54.16.193,benfau@bell.net,14165312,000000121618160,5,5,,5
296478,02-DEC-11,01-DEC-11,Shyam,,en,70.49.133.83,mcfalls@bell.net,14172352,000000121625575,5,5,,5
296479,02-DEC-11,01-DEC-11,Chamseddine,,fr,24.122.214.100,agirard004@sympatico.ca,14164466,000000121611172,5,5,,5
296480,02-DEC-11,30-NOV-11,Alisia,,en,174.94.133.32,tonyneville@bell.net,14163174,000000121587624,3,4,"We should of never been charge for a product that we were told we wouldn't have to pay for ,and on top of that we get calls for customer service looking for payment when we all ready paid it and they are rude ,looking for a payment when we didn't receive the bill ,we will be switching to Rogers when our contract is up",1
296481,02-DEC-11,01-DEC-11,Stephen,,fr,74.14.162.64,jeaner@sympatico.ca,14169752,000000121617106,5,5,Rien. Votre représentant s'appelait Stephen et je le remercie beaucoup. Il était évident qu'il voulait vraiment m'aider.,5
296482,02-DEC-11,01-DEC-11,Sarah,,fr,76.65.51.194,roger.valiquette@sympatico.ca,14174648,000000121620405,4,4,"Pour le moment , tout va. Merci!",4
296483,02-DEC-11,01-DEC-11,Kevin,,en,70.27.99.51,gail1311@bell.net,14168244,000000121610929,5,5,He was courteous and helpful,5
296484,02-DEC-11,30-NOV-11,Ahmed,,fr,76.65.174.27,r.rauzon@sympatico.ca,14161010,000000121589947,1,1,j ai trouver que ce mr ne ma pas aider dutout ce qu il ma expliquer seul un expert en informatique aurais put comprendre son dialogue j espere que dans le futur que je n ai plus a avoir affaire a lui,5
296485,02-DEC-11,30-NOV-11,Christianne,,en,69.158.77.9,delbert.blakney@sympatico.ca,14154028,000000121579661,2,3,The supervisor I spoke to indicate if I didn't like Bell that I could go to someone else. With todays technology it shoul not take a couple months to adjust a billing and not to do so is completely unsatisfactory. I am 69 years old and have always been a Bell Customer. To keep your customers you need to be more positive when dealing with them.,2
296486,02-DEC-11,01-DEC-11,Chaouki,,fr,174.93.228.46,mariellet@sympatico.ca,14172056,000000121620812,4,5,,5
296487,02-DEC-11,01-DEC-11,Maryssa,,en,184.146.125.233,tttad@sympatico.ca,14176408,000000121608840,5,5,,5
296488,02-DEC-11,01-DEC-11,Pascal,,en,174.92.69.204,j.rotondo@sympatico.ca,14169368,000000121607681,4,4,,4
296489,02-DEC-11,01-DEC-11,David,,en,184.147.131.90,jhickKNIGHT_1@sympatico.ca,14169960,000000121614731,5,5,all ok,5
296490,02-DEC-11,30-NOV-11,Wynbert,,en,174.95.13.215,dwragge@sympatico.ca,14154502,000000121590057,5,4,,4
296491,02-DEC-11,01-DEC-11,Etuwa,,fr,184.144.172.186,marc158@sympatico.ca,14171928,000000121617704,3,4," Votre conseillère a correctement fait ce qu'elle devait faire : Vérifier si il y avait un problème avec le signal. Elle aurait dû savoir,même si vous ne fournissez pas de soutien technique pour ce genre d'appareil, qu'il y avait un problème avec le serveur de Playstation Network affectant QUE les clients de Bell et que des gens chez nous étaient occupés à le régler. Ce qui a été fait vers la fin d'après-midi",5
296492,02-DEC-11,01-DEC-11,Chad,,en,64.231.201.155,klausweichelt@sympatico.ca,14170898,000000121607499,5,5,,4
296493,02-DEC-11,01-DEC-11,Stephen,,en,70.50.80.235,s-shirazi@bell.net,14174902,000000121609464,5,5,The process for what I needed was fine.,3
296494,02-DEC-11,01-DEC-11,Marie,,fr,65.92.215.111,m1lapierre@sympatico.ca,14171772,000000121611962,1,1,"Gérer le dossier de façon plus rigoureuse. Un exemple seulement, lors de mes échanges avec votre représentante à la rétention, elle me dit que mon modem Internet est encore en location, alors que j'avais déjà déboursé 49$ pour en faire l'acquisition. Cela m'indique vous avez beaucoup de difficulté à gérer l'information contenue dans mon dossier. Et j'ai écrit à la haute direction et je leur ai fait mention de manquement encore plus important. ",1
296495,02-DEC-11,30-NOV-11,Asir raja,,en,64.228.215.7,diane_thompson@sympatico.ca,14154180,000000121589022,5,5,,5
296496,02-DEC-11,01-DEC-11,Anis,,fr,70.52.22.212,wako3@sympatico.ca,14176720,000000121609728,4,4,,4
296497,02-DEC-11,02-DEC-11,Chenrup,,en,69.158.84.132,bfcdm@sympatico.ca,14165378,000000121629182,,1,Find the answer without referring me to an internet service call within the next 24 to 48 hours. ,3
296498,02-DEC-11,01-DEC-11,Marouen,,fr,66.171.63.54,st.ferreol@sympatico.ca,14175592,000000121611800,5,5,vous ne pouviez faire mieux,5
296499,02-DEC-11,28-NOV-11,Duncan,,en,76.67.180.65,bscerba@sympatico.ca,14125662,000000121537065,4,4,If this is regarding the keyboard??? I was told to call Dell since my keyboard didn't seem to work. Nov.29 a friend came over & fixed the problem.,5
296500,01-DEC-11,29-NOV-11,Mike,,fr,64.231.179.113,rmrustin@bell.net,14147966,000000121567162,5,5,rien...,3
294938,02-DEC-11,25-NOV-11,Sharon,,en,67.71.69.208,arnold.free@sympatico.ca,14097032,000000121488754,1,1,"Dealing with Bell has been one of the worst customer service experiences I have ever had - my problems remain unsolved, I was promised offers that were never delivered and I have called bell 5 times over incorrect service and it is still not fixed. At this point I am ready to abandon bell and take the $5000 a year I spend on Bell services to another company. What a horrible and time consuming process. ",1
294939,02-DEC-11,01-DEC-11,Gustavo,,en,65.93.42.33,gdklett@sympatico.ca,14168338,000000121621657,5,5,,5
294940,02-DEC-11,01-DEC-11,Adel,,fr,76.65.131.76,edgarcaron@sympatico.ca,14167624,000000121624236,5,5,"Aucun, Adel a été excellent.",5
294941,02-DEC-11,01-DEC-11,Anne,,en,174.89.158.68,wordiep@bell.net,14176898,000000121618226,5,3,,5
294942,02-DEC-11,01-DEC-11,Victoria,,fr,76.71.224.34,robert.francois@bell.net,14174586,000000121616845,3,1,IL ne s'agit que de réactivé un adresse courriel(francoisrobert@bell.net). J'attends depuis le 29octobre 2011 et je n'ai toujours pas accès à mon compte. Je crois que la réactivation d'un adresse courriel devrait se faire instantanément.,3
294943,02-DEC-11,01-DEC-11,Kevin,,en,70.24.17.166,lindacherry@bell.net,14171354,000000121615453,4,4,,5
294944,02-DEC-11,01-DEC-11,Nikitha,,en,69.157.157.35,erwin.bas@sympatico.ca,14167830,000000121622923,2,3,"I was informed that my new network system will be delivered in three days, but did not happen. I was so disappointed. I spoke to rep. she cannot answer my question she past me to technician. They should have a small knowledge atleast.",2
294945,02-DEC-11,30-NOV-11,Marc,,fr,65.92.248.129,ginettedubuc@sympatico.ca,14155506,000000121588802,3,2,"Selon le technicien qui  est venu à mon docicile l'info aurait pu être transmise par téléphone par votre service il suffisait de débrancher votre modem et de le rebrancher...cela aurait évité des frais ...qui on le sait sont très quand même assez 
élevés . De plus lors de notre conversation téléphonique on m'a proposé d'augmenter la rapidité de ma connection internet alors que j'avais seulement besoin que l'on me donne les indications suffisantes...Enfin depuis ce jour je suis innondée de toutes vos promotions possibles et immaginable à ce sujet...   ",3
294946,02-DEC-11,29-NOV-11,Asra,,en,70.26.5.130,geberthin@sympatico.ca,14141668,000000121567591,4,2,nothing,4
294947,02-DEC-11,01-DEC-11,Edwin,,en,69.156.58.180,jennifermonk@bell.net,14169858,000000121623261,5,5,,
294948,02-DEC-11,01-DEC-11,Ronda,,en,70.27.205.132,evebobjo@sympatico.ca,14167862,000000121607442,5,4,When one is waiting please only play music - no asking one to be patient every few seconds!,4
294949,02-DEC-11,01-DEC-11,Edgardo,,en,70.26.43.98,rmonette2@sympatico.ca,14174560,000000121608509,5,5,"I am still having a problem:not Edgardo's fault:  Bell should call me back on this:  Everytime I turn on my computer:  BELL INTERNET SECURITY  SERVICES  States in a window:  that the ACTIVE SHIELD COULD NOT START.  This has been a new problem since Edgardo fixed it.  I  have turned on the diagnostics that should find the problem however, the problem is still there.

I find the sound on the line is not great.  I have noticed that people who work at any type of ""call service centres"" all suffer from the same thing:  the sound at the other end of the lines are not clear. The old fashion land lines were always better for sound quality.  Technology is not perfect.  Now,  can someone at Bell please fix by  Active SHield problem.
Edgardo was the BEST SERVICE CARE I have ever had since owning a computer.
POLITE, and Very good at what he does.
I would like if someone as knowledgeable as he was, could phone me to solve me problem with the ACTIVE SHIELD problem!.  
dimonette@sympatico.ca
(613) 828 5624",4
294950,02-DEC-11,01-DEC-11,Joseph,,en,70.31.59.34,sdiilio@sympatico.ca,14175162,000000121627212,5,5,,5
294951,02-DEC-11,29-NOV-11,Gabriel,,en,184.147.226.198,hklemen@sympatico.ca,14142414,000000121562704,4,4,,5
294952,02-DEC-11,29-NOV-11,Kevin,,en,174.89.30.254,pdwilliamson@sympatico.ca,14147074,000000121565867,4,4,,5
294953,02-DEC-11,01-DEC-11,Sajid,,en,76.64.207.59,j.cooney@sympatico.ca,14169338,000000121627750,1,1,fix it once and for all,1
294954,02-DEC-11,01-DEC-11,Dilli,,en,70.53.96.208,gbeleutz@sympatico.ca,14168308,000000121622516,4,4,have people that speak english better,4
294955,02-DEC-11,01-DEC-11,Asra,,en,70.48.70.15,fayemont@bell.net,14167938,000000121612597,1,1,She did not listen to what I told her. I called to reschedule an appointment because the technician was late and I could not stay home any longer. i was on the phone 20 minutes and told her 3 times when I would be home. She kept putting me on hold and then coming back with the same question. I had to leave before the problem was resolved.,1
294956,02-DEC-11,30-NOV-11,Marco,,fr,67.70.133.234,demix@sympatico.ca,14154040,000000121593296,5,5,pas grand chose de plus,5
294957,03-DEC-11,02-DEC-11,David,,en,174.88.79.76,mtownsend07@sympatico.ca,14185496,000000121632134,5,5,Have English speaking people working for you.  Accents make it very hard to understand,3
294958,03-DEC-11,02-DEC-11,Khaled,,en,74.14.162.155,6136326305@bell.net,14177190,000000121643528,3,1,"I had your internet installed Oct.31, 2011, at the time I was using xplornet as my E-Mail until the end of November, yesterday I wanted to create a new E-Mail address, since the you give me had my phone as an E-Mail, I spoke to one of your representative and he could not produce a new E-Mail, we tried lots of different ways and we were not able to create, it's seem that I could not use any of my account number, I have 2 accounts with you guys, presently I will not use your present E-Mail, like I told you previously it's my phone number.",4
294959,03-DEC-11,02-DEC-11,Yves,,fr,64.228.80.28,glamy01@bell.net,14181482,000000121635266,5,5,,5
294960,03-DEC-11,02-DEC-11,Daniel,,en,76.67.92.92,t___read_1@sympatico.ca,14188350,000000121645886,4,4,,4
294961,03-DEC-11,29-NOV-11,William,,en,74.14.106.116,charles.zwi@sympatico.ca,14139358,000000121554606,5,4,Nothing,5
294962,03-DEC-11,02-DEC-11,Pradeep,,en,70.54.1.170,cedarhaven@sympatico.ca,14179126,000000121652589,5,5,,5
294963,03-DEC-11,02-DEC-11,Sam,,en,70.27.122.138,sheaysman@sympatico.ca,14187726,000000121653796,4,4,,5
294964,04-DEC-11,03-DEC-11,Sajid,,en,174.95.138.69,januszwszeborowski@bell.net,14193262,000000121667119,5,5,Everything  is fine -  nothing to improve!,5
294965,04-DEC-11,03-DEC-11,Gustavo,,en,70.24.90.127,fhur@sympatico.ca,14192156,000000121656528,4,4,,4
294966,04-DEC-11,03-DEC-11,Erick,,en,70.24.90.127,fhur@sympatico.ca,14192158,000000121667435,4,4,,4
294967,04-DEC-11,03-DEC-11,Maurice,,fr,70.30.159.62,distrplp@bell.net,14191664,000000121655674,5,5,"Comme toutes mes demandes d'aide ont très bien été répondus, remercier la personne qui ma aidé. Merci",5
294968,04-DEC-11,30-NOV-11,Ali,,en,174.91.75.113,eliof@sympatico.ca,14154642,000000121600902,4,4,,4
294969,04-DEC-11,03-DEC-11,Ivan,,en,184.148.101.28,javiersamuel@sympatico.ca,14193280,000000121655956,5,5,Tell me when I was given inernet discount in October that the plan had changed and I needed extra insurance.,5
295429,02-DEC-11,30-NOV-11,Mohamed,,en,67.71.65.195,colty@sympatico.ca,14153484,000000121595268,4,4,offer a little more info about the device.,5
295430,02-DEC-11,01-DEC-11,Elsy,,en,174.91.62.205,foxc@sympatico.ca,14168058,000000121612980,3,4,"Never happy when technician takes over my computer.  Usually I'm asked if they can and I refuse, based on past bad experiences with people roaming through my desktop and file trees.  This time I was NOT asked but conned into it.  Not happy.  As it turned out the problem is NOT with the modem or Bell service.",5
295431,02-DEC-11,01-DEC-11,Mauricio,,en,74.15.86.56,flodor@sympatico.ca,14168028,000000121611514,5,5,,5
295432,02-DEC-11,01-DEC-11,Daniel,,en,65.92.49.111,darvind@sympatico.ca,14166844,000000121617396,5,2,"The agent seemed to be helpful but the issue still appeared again later.
My email keeps asking for the password. My initial problem was that I entered wrong one of the TOO MANY Bell passwords--not the correct one.
Not the agent's fault. ",3
295433,02-DEC-11,25-NOV-11,Radhika,,en,67.71.69.208,arnold.free@sympatico.ca,14097030,000000121488981,1,1,"Dealing with Bell has been one of the worst customer service experiences I have ever had - my problems remain unsolved, I was promised offers that were never delivered and I have called bell 5 times over incorrect service and it is still not fixed. At this point I am ready to abandon bell and take the $5000 a year I spend on Bell services to another company. What a horrible and time consuming process. ",1
295434,02-DEC-11,01-DEC-11,Aswathy,,en,70.54.45.74,ghill@sympatico.ca,14168442,000000121620740,5,5,,5
295435,02-DEC-11,01-DEC-11,Paolo,,en,70.49.236.17,josivevetiffingreen@bell.net,14170344,000000121609885,5,3,"The problem was not the internet, but the fact that Bell had increased my Satelite by $3.00 beginning in January but was not providing any additional service.   Robbery!  Therefore I cancelled the PC protection service.",4
295436,02-DEC-11,01-DEC-11,Sana,,fr,174.91.18.125,beaudry.johanne@sympatico.ca,14165266,000000121615261,3,3,,
295437,02-DEC-11,01-DEC-11,Mark,,en,74.15.103.58,pa.cass@sympatico.ca,14173424,000000121618416,4,4,You could have contacted loyal customers about promotions instead of us hearing about them from friends.,2
295438,02-DEC-11,01-DEC-11,Rachel,,en,70.27.234.105,v.mann@sympatico.ca,14176472,000000121610954,4,4," My experience was fine.  There is no place on this survey to make a comment.  Rachel said she would would send me an e-mail to confirm the arrangement, price etc but as yet do not have one.  So in this regrd, It was not successful.
",4
295439,02-DEC-11,01-DEC-11,Ruth,,en,174.92.65.122,akeija@sympatico.ca,14164534,000000121608068,5,5,na,4
295440,02-DEC-11,01-DEC-11,Sujay,,en,70.51.223.73,t.rathie@bell.net,14175934,000000121616052,1,1,Not destroyed my email address. Not out-sourced tech support to India.,1
295441,02-DEC-11,01-DEC-11,Kim,,en,70.51.223.73,t.rathie@bell.net,14175936,000000121614085,1,1,Eliminate the automated answering girl Emily or give her a new personality. Employ Canadians who's first language is Engish spoken with an accent that is intelligible. Bell India will get no loyalty from me. Cogeco here I come,1
295442,02-DEC-11,01-DEC-11,Jamie,,en,70.51.96.248,nonnomm@sympatico.ca,14173268,000000121626849,5,5,nothing,5
295443,02-DEC-11,30-NOV-11,Sulochana,,en,70.24.98.216,patfoss@bell.net,14160432,000000121586656,5,5,no complaints  the two women I spoke with went out of their way to be patient--as I AM A VERY SLOW LEARNER ON THE COMPUTER- THEY WERE EXCEPTIONAL,5
295444,02-DEC-11,01-DEC-11,Andrew,,en,96.22.106.112,m.shulman@sympatico.ca,14171758,000000121606453,4,1,HAVE A SUOERVISOR AVAILABLE WHEN HE NEEDED TO SPEAK TO ONE.iWAS ON THE PHONE OVER 35 MINUTES HOLDING,3
295445,02-DEC-11,02-DEC-11,Jessica,,en,70.31.42.158,eandmjohnston@sympatico.ca,14167564,000000121628902,4,4,I thought the rep handled it very well. She was very helpful and patient.,4
295446,02-DEC-11,01-DEC-11,Belhassen,,fr,70.53.174.20,sergeduquette@sympatico.ca,14175228,000000121614533,4,4,,5
295447,02-DEC-11,01-DEC-11,Eric,,en,65.92.114.70,jennifer.ward@sympatico.ca,14169846,000000121625422,4,3,,3
295448,02-DEC-11,01-DEC-11,Eric,,en,65.92.114.70,jennifer.ward@sympatico.ca,14169848,000000121625572,5,5,,4
295449,02-DEC-11,01-DEC-11,Andy,,en,184.145.81.24,madamski@sympatico.ca,14171804,000000121619324,4,4,"Microsoft Windows Live's sign "" Account Temporaly Blocked"" still occasionaly appears on my screen, but otherwise my sympatico e-mail works O.R.",5
295450,02-DEC-11,30-NOV-11,Janet,,en,174.91.84.69,grperrin@bell.net,14155722,000000121589470,5,5,no issue...,5
295451,02-DEC-11,01-DEC-11,Chiheb,,fr,69.156.163.148,rcgb@sympatico.ca,14174280,000000121620597,5,4,,5
295452,02-DEC-11,30-NOV-11,Diddharth,,en,206.130.173.60,alcotter@sympatico.ca,14151492,000000121598138,5,5,,5
295453,02-DEC-11,01-DEC-11,Guy,,en,65.94.203.251,barbwire@sympatico.ca,14165196,000000121612473,5,4,,5
295454,02-DEC-11,01-DEC-11,Mario,,en,70.49.248.134,sticks@bell.net,14175696,000000121605867,5,5,"Nothing, Mario did a perfect job in solving my problem.",5
295455,02-DEC-11,01-DEC-11,Stephane,,en,69.158.170.151,gpayant@bell.net,14168656,000000121611015,5,5,nothing,5
295456,02-DEC-11,01-DEC-11,Aymen,,fr,70.49.76.238,t.richard@sympatico.ca,14175938,000000121613415,1,1,Comprendre le probleme,
295457,02-DEC-11,01-DEC-11,Mustapha,,fr,70.49.76.238,t.richard@sympatico.ca,14175940,000000121608152,1,1,Essayer de comprendre notre probleme,
295458,02-DEC-11,01-DEC-11,Kyle,,en,69.157.125.204,gallanp@sympatico.ca,14168258,000000121625209,2,2,Not having to wait on hold while you figure out that you cannot help me and have to put me over to another department because you cannot see what another department has done.  Then put me on hold again.  Not getting issues resolved that we time and time again dealt with and not looked at.  I do not want to babysit my 4 bell account just because they are bundled and bell does a poor job of relaying info from one group to another.,1
295459,02-DEC-11,01-DEC-11,Kali,,en,70.26.11.35,susanfinn@sympatico.ca,14175804,000000121616684,5,3,Tell the men I spoke to previous to Kali not to promise 2-3 working days delivery.  I have been waiting over two weeks for delivery of my modem.  The first one disappeared & the second one was shipped out Nov 24th.  Kali was very very polite & a good listener.  Should have more like her. thanks!,3
295460,02-DEC-11,01-DEC-11,Haythem,,fr,70.27.141.12,andre.vinette@sympatico.ca,14164744,000000121623751,4,4,,4
295461,02-DEC-11,01-DEC-11,Slah,,fr,174.91.243.87,sylvain.giroux053@sympatico.ca,14175866,000000121624283,5,,je vais recevoir un transformateur pour mon modem. J'espere que cela va reparer mon probleme,5
295462,02-DEC-11,01-DEC-11,Nayeem,,en,70.50.106.75,adicris@sympatico.ca,14164436,000000121618115,5,3,,3
295463,02-DEC-11,01-DEC-11,Linda,,en,65.92.13.73,rao7@bell.net,14174192,000000121616270,2,2,improve the communication within Bell. One department does not know what the other department is doing. This disorganization negatively impacts me and other Bell customers.,2
295464,03-DEC-11,02-DEC-11,Stanley,,en,76.64.72.133,cal1@bell.net,14178928,000000121632792,5,4,"Nothing, the issue was handled and no waiting time on the phone. ",5
295956,02-DEC-11,30-NOV-11,Vikram,,en,174.93.30.103,dusica.sur@bell.net,14154480,000000121587709,,2,"It felt that the problem was fix but actully did not. I still have the same problem.
",
295957,02-DEC-11,01-DEC-11,Dheeraj,,en,70.26.25.131,rwmurray@sympatico.ca,14174884,000000121607098,4,4,,5
295958,02-DEC-11,01-DEC-11,Hency,,en,174.91.67.167,rogerpetersen@sympatico.ca,14174652,000000121606799,5,5,the person who reponded to my request for help was most helf and took the time to overcome my lack of computer shils and did not give until the problem was solved. She did a gteat job.,5
295959,02-DEC-11,01-DEC-11,Adnen,,fr,70.53.219.179,super@sympatico.ca,14175778,000000121613480,5,5,,5
295960,02-DEC-11,01-DEC-11,Houssem,,fr,67.68.220.29,denise.legare2@sympatico.ca,14167076,000000121604283,4,5,,4
295961,02-DEC-11,01-DEC-11,Kevin,,en,76.70.110.236,ddimonte@sympatico.ca,14166992,000000121610318,5,4,nothing i can think of at this time,4
295962,02-DEC-11,01-DEC-11,Pedro,,en,76.69.87.99,nomiberger@bell.net,14173266,000000121609511,1,1,"EVERYTHING
I HAVE BEEN PROVIDED BY THE MOST INCOMPETENT SERVICE FROM DOZENS OF PEOPLE ON THREE CONTINENTS FOR TWO MONTHS
NO ONE KNOWS WHAT ANYONE ELSE IS DOING
I HAVE HAD MORE PROBLEMS FROM BELL THAN ANY COMPANY ON EARTH
BOTH WITH MY TELEPHONE AND INTERNET
YOU SHOULD BE ASHAMED
I SHOULD BE COMPENSATED FOR THE ONGOING
PROBLEMS, MIX-UPS, MISTAKES, STUPIDITY, HARASSMENT AND DOZENS OF OTHER ALMOST DAILY PROBLEMS WHICH CONTINUE AND CONTINUE",1
295963,02-DEC-11,01-DEC-11,Tarek,,en,69.159.178.162,j.brouard@sympatico.ca,14169328,000000121606429,5,5,Is there any way of reducing the amount of menu options that we hear on the phone when we call for service?,4
295964,02-DEC-11,01-DEC-11,Mouna,,fr,67.68.115.110,ydallaire002@sympatico.ca,14176980,000000121606393,4,4,verifier si j'ai vraiment le service pourqoi je paye car je le trouve un peu lent pour le service intermédiaire merci reponse svp,5
295965,02-DEC-11,01-DEC-11,Kathy,,en,64.231.222.35,ntroyak@sympatico.ca,14173308,000000121613166,5,5,,4
295966,02-DEC-11,01-DEC-11,Srinivasan,,en,174.94.43.137,cyrus1948@bell.net,14166630,000000121616347,3,3,Fix my problem,5
295967,02-DEC-11,01-DEC-11,Grant,,en,69.156.144.56,dllurt@bell.net,14167296,000000121616398,3,2,"The offshore cust. service people are toooo polite, they say ""thank you"" after every sentence......it's a little over the top.....",4
295968,03-DEC-11,28-NOV-11,Arselene,,fr,184.144.140.164,celinenicolas@sympatico.ca,14126000,000000121550338,1,1,je réalise que quand je parle à des gend de Tunis on ne se comprend pas,2
295969,03-DEC-11,02-DEC-11,Max,,en,70.48.250.146,jgenys@sympatico.ca,14182632,000000121650545,5,5,,5
295970,03-DEC-11,02-DEC-11,Imed,,fr,70.30.150.35,dubuc.claire@bell.net,14180412,000000121650756,4,4,,5
295971,03-DEC-11,04-NOV-11,Mounira,,fr,67.71.24.199,francoishandfield@sympatico.ca,13867552,000000121019445,1,1,Y a toujour des erreurs quand on fait modifier le compte,1
295972,03-DEC-11,02-DEC-11,Jose,,en,70.53.30.167,jgoselin@bell.net,14182644,000000121639141,4,4,Ensure that your customer care representative is fluent in the language of the customer.,4
295973,03-DEC-11,02-DEC-11,Bettaib,,fr,184.151.127.202,joheroland.cote@sympatico.ca,14182848,000000121633587,4,4,Service offert rencontre mes attentes.,5
295974,03-DEC-11,02-DEC-11,Luis,,en,64.231.118.44,cgibula@bell.net,14179160,000000121632163,5,5,"Your representative walked me through the system.  He was attentive, explained suscintly, thorough and the matter was resolved quickly.",5
295975,03-DEC-11,02-DEC-11,Gautham,,en,76.64.204.93,abar7r@bell.net,14177528,000000121650233,4,4,,5
295976,03-DEC-11,02-DEC-11,Abid,,en,65.93.117.103,jglatt@sympatico.ca,14182636,000000121630772,5,5,nothing more could have been done,5
295977,03-DEC-11,02-DEC-11,Divya,,en,65.94.215.182,tomdebat@bell.net,14188657,000000121641977,5,5,,5
295978,03-DEC-11,02-DEC-11,Bochra,,fr,70.24.196.102,maurice.auger1@sympatico.ca,14184770,000000121631831,5,5,faire une recherche des causes de la problématique mais dans les circonstances c'était difficile.,5
295979,03-DEC-11,02-DEC-11,Reina,,en,65.92.53.41,almcdon4833@sympatico.ca,14177852,000000121649102,5,5,,5
295980,03-DEC-11,02-DEC-11,Fourat,,fr,67.71.182.84,langevin.gilbert@sympatico.ca,14183692,000000121634936,5,5,,5
295981,03-DEC-11,02-DEC-11,Richard,,en,64.231.178.114,steven.stefanski@sympatico.ca,14188122,000000121649256,5,5,"COMPLIMENT - I think your survey needs a box to allow customers to give praise when good service is extended
Richard ID 378516--ABSOLUTELY WONDERFUL--very friendly and he was in tune to my needs and spoke intelligently and in a manner that was easy to understand.
KUDOS to RICHARD--I hope he gets the recognition he deserves and is made aware of this great service he provided to me",5
295982,03-DEC-11,02-DEC-11,Francis,,en,69.158.34.48,robkar2000@bell.net,14187064,000000121649863,5,5,,5
295983,03-DEC-11,01-DEC-11,Stephanie,,fr,69.159.135.74,anpouliot@sympatico.ca,14164894,000000121614418,4,4,m'aviser avant de modifier ma facturation (ex. arrêt promo) et me proposer la ou les promotions en cours qui sont avantageuses,4
295984,03-DEC-11,02-DEC-11,Rym,,fr,174.88.244.43,marie_christine_michaud@sympatico.ca,14184550,000000121633437,5,5,"Rien, rym à ete tres efficace et tres attentionnee",4
295985,03-DEC-11,02-DEC-11,Zulfiquar,,en,76.65.82.137,heather.baylis@sympatico.ca,14181796,000000121629429,5,5,,3
295986,03-DEC-11,30-NOV-11,Tayssir,,fr,76.68.166.104,alain.martin1963@sympatico.ca,14151452,000000121593228,5,5,"absolument rien, tout était bien",5
295987,03-DEC-11,02-DEC-11,Aurea,,en,76.67.177.203,bpollack@sympatico.ca,14178684,000000121638528,5,5,,4
295988,03-DEC-11,02-DEC-11,Ayesha,,en,65.95.58.8,marianne1940@bell.net,14184524,000000121634662,5,5,,5
295989,03-DEC-11,02-DEC-11,Hassen,,fr,69.157.172.16,solange.roger@sympatico.ca,14187924,000000121646567,5,4,,5
295990,03-DEC-11,02-DEC-11,Ana,,en,50.101.136.182,fortawhite@sympatico.ca,14180980,000000121652973,4,1,"This was actually my second call, Ana did all she could and said she would call me back at 6 by 645 she still hadnt called though :(",3
295991,03-DEC-11,02-DEC-11,Basho,,en,50.101.136.182,fortawhite@sympatico.ca,14180978,000000121651258,3,1,"This being my third call, bash maybe he was ok but not overly helpful",2
295992,03-DEC-11,02-DEC-11,Hemavathi,,en,69.158.3.169,roppa.duke@sympatico.ca,14187152,000000121634764,5,5,"can't think of a thing, very professional.",5
295993,03-DEC-11,02-DEC-11,Anis,,fr,174.92.219.37,emile.lussier@bell.net,14180660,000000121648627,4,3,"Que le technitien quand il a fait l'installation le premier décembre aurait dû incorporé l'adresse courriel de ma femme en même temps que la mienne.Et aussi à celui que j'ai parler hier au tétéphone chez-vous, je crois qu'il avait un peut de misère avec son français, mais en vain le problème as été résolu à 50%, il reste à réglé l'autre 50% quand j'aurai le temps.",3
295994,02-DEC-11,01-DEC-11,Guylaine,,en,69.159.67.227,comeau39@bell.net,14166478,000000121612022,4,,It looks like it s fixed but I ll find out with next bill,3
295995,02-DEC-11,01-DEC-11,Elsy,,en,70.48.59.35,brian56d@sympatico.ca,14165690,000000121617958,4,3,,5
296501,01-DEC-11,30-NOV-11,Philip,,en,76.71.94.207,plumer@sympatico.ca,14160838,000000121602205,5,5,CANT THINK OF ANYTHING,5
296502,01-DEC-11,30-NOV-11,Kevin,,en,184.145.12.153,waimanli@sympatico.ca,14163596,000000121595400,4,4,,5
296503,01-DEC-11,30-NOV-11,Andy,,en,64.231.55.196,habrumm@sympatico.ca,14155798,000000121586844,4,4,"The follow-up by the Bell Rep. or someone else wasn't up to par as I would have expected.  I was told the problem would be fixed/resolved in 4 hours and someone would phone me back with what went wrong.  While the problem was resolved within the quoted timeframe---that phone call back to me ""never came"". You might say ""Well your problem was resolved wasn't it?"" Of course it was, but it may have taken less than the 4 hour figure given at which time I would have been able to finish my day's work sooner.",4
296504,01-DEC-11,30-NOV-11,Elmer,,en,70.26.70.172,rhusbands@sympatico.ca,14161286,000000121599817,5,3,,4
296505,01-DEC-11,30-NOV-11,Dilli,,en,65.95.129.151,greglangis_90@sympatico.ca,14155706,000000121600289,1,1,Find english spaeking people,1
296506,01-DEC-11,23-NOV-11,Andrea,,en,70.48.186.154,tennisbelle@sympatico.ca,14082900,000000121441945,5,4,Really cannot say.,5
296507,01-DEC-11,30-NOV-11,Amany,,fr,67.68.168.206,mouriergonefishing@bell.net,14159782,000000121591769,5,5,"Rien d autre.  Amany fut excellente, patiente, tres polie, joviale, comprehensive et a repondu a tous mes questions.  Elle a pu me suggerer un autre plan meilleur pour nos besoins.  Elle est plus que formidable.  Il faudrait en avoir plus comme elle.  Gardez-la.  Merci de votre aide!",5
296508,01-DEC-11,29-NOV-11,Ajay,,en,174.91.90.75,jahorta@sympatico.ca,14142860,000000121572295,3,3,My internet was not working and I was advised that it was a problem with my power cord on the router and that a new power cord for my router would be mailed out to me within the next 24 -48 hours. I explained that I had to work from home the next day and that this was an inconvenience. I asked if a power cord could be picked up at a store and I was advised it could not. I believe the power cord should have been delivered that same night or early the next morning or one should have been available for pickup at a store as this was an urgent matter and I was willing to go pick one up.,2
296509,01-DEC-11,30-NOV-11,Sumithra,,en,184.146.139.187,millerwd@sympatico.ca,14159560,000000121589121,4,4,,4
296510,01-DEC-11,30-NOV-11,Ahmed,,fr,76.68.173.112,fugere.daniel@sympatico.ca,14155148,000000121601278,4,4,,4
296511,01-DEC-11,29-NOV-11,Ousmane,,en,70.30.134.188,kambasis@sympatico.ca,14143912,000000121566603,5,5,,4
296512,01-DEC-11,15-NOV-11,Juan,,en,69.158.35.218,ben.jowitt@bell.net,13977222,000000121259801,1,1,"Instead of removing all my e-mail  files and  setting  up  an  impossible e-mail incoming file to deal with,  I had to use other person, who set my computer up  again  corectly.",1
296513,01-DEC-11,30-NOV-11,Raj,,en,174.93.21.187,b.stone@sympatico.ca,14152094,000000121587167,5,5,nothing else was required. thanks.,5
296514,01-DEC-11,29-NOV-11,Ajay,,en,64.231.222.205,brucemaryanne@sympatico.ca,14138930,000000121577293,1,3,I hooked up a wireless computer then my desktop would not work at all and had to make another call to get it working and also found out that He need to do something else to allow me to disconnect from the modem,
296515,01-DEC-11,27-NOV-11,Mohammed,,en,174.93.33.48,dlbaptist@sympatico.ca,14118578,000000121522455,2,1,The Techinical support staff overseas don't seem knowlegeble enough to solve bell internet customers issues.,2
296516,01-DEC-11,29-NOV-11,Manel,,fr,70.49.115.198,ALAIN-CHAMPOUX@sympatico.ca,14137028,000000121558300,5,5,,5
296517,01-DEC-11,30-NOV-11,Elizabeth,,en,65.95.104.161,marja.luik@sympatico.ca,14158910,000000121586273,5,5,,5
296518,02-DEC-11,01-DEC-11,Khan,,en,70.55.179.240,bofa8@sympatico.ca,14152548,000000121603920,2,,more investation into problem to make sure all was fine,3
296519,04-DEC-11,03-DEC-11,Mohamed,,fr,67.71.69.207,d.marcotte@bell.net,14179694,000000121654000,5,5,je suis entierement satisfait du service obtenu par votre représentant   ,5
296520,04-DEC-11,02-DEC-11,Wassim,,fr,184.146.244.50,celine.j@sympatico.ca,14179140,000000121650923,3,3,,4
296521,04-DEC-11,02-DEC-11,Mohamed,,fr,184.146.244.50,celine.j@sympatico.ca,14179142,000000121650235,3,3,,4
296522,04-DEC-11,30-NOV-11,Porushotham,,en,174.93.35.240,marcellamorrison@bell.net,14158768,000000121582303,1,1,Please do NOT blame the rep.  Bell is the problem and I am inquiring about moving my business!!!,1
296523,04-DEC-11,02-DEC-11,Badreddine,,fr,67.68.120.7,cricrilarouche@sympatico.ca,14166542,000000121629074,2,1,"jai encore des problem ca fonctionne pas
",2
296524,04-DEC-11,02-DEC-11,Hussain,,en,174.93.37.34,vancer@bell.net,14188864,000000121646713,2,2,We are new clients that signed up a few weeks ago and we just received a notice that our rate for the Internet will increase in January 2012.  I find that I was very disappointed that as a new customer I was not told that the rate would be changing when I signed up three weeks ago.,3
296525,04-DEC-11,21-NOV-11,Peter,,en,174.93.35.240,marcellamorrison@bell.net,14051390,000000121396551,1,1,I have had a problem for about 3 weeks now and NOBODY at Bell is able to help me!!!  Not sure I want to remain a customer!!!,1
296526,04-DEC-11,01-DEC-11,Inobel,,en,70.31.95.149,janerothwell@bell.net,14169562,000000121611954,4,4,,4
296527,04-DEC-11,15-NOV-11,Henry,,en,70.26.67.100,elvis10@bell.net,13979466,000000121266606,4,5,,4
296528,04-DEC-11,02-DEC-11,Majdi,,fr,184.148.248.111,laberge.michel@sympatico.ca,14183638,000000121643331,2,3,"J'avoue que j'étais très déçue. Le préposé était impatient et agressé parce que je refusais qu'il prenne le contrôle de mon appareil.  J'ai dû lui dire de ne pas se fâcher avec moi, mais de m'aider à corriger la situation. Il insistait pour dire que l'appel prendrait beaucoup plus de temps. J'avais l'impression de le déranger, j'ai donc terminé l'appel sans avoir eu la chance de poser toutes mes questions et j'ai continué de régler la situation seule. Il semble que Bell, préfère ne pas être dérangée. Moi je dois souvent faire un reset sur mon modem,qui n'est pas un sans fil.  En parlant avec les gens de mon entourage, à ma grande surprise, j'ai appris que de mes amis ont un service similaire et paient beaucoup moins cher que moi, en plus d'avoir un modem offert gratuitement par Bell pour des PC sans fil et avec fil.  Je n'arrive pas à comprendre comment ils peuvent avoir des privilèges alors que leur facture est environ 60.00$ de moins mensuellement.  J'ai travaillé durant 31 ans pour Bell (dir.Service à la clientèle) et dans mon temps, les tarifs étaient les mêmes pour tous. 
En l'absence de service, il n'y a pas de raison de payer si cher.   Les compétiteurs ont peut-être eux, un meilleur prix.
",2
296529,04-DEC-11,01-DEC-11,Kyle,,en,64.231.1.83,rwmharris@sympatico.ca,14174882,000000121618546,5,5,,3
296530,04-DEC-11,02-DEC-11,David,,en,184.148.8.104,catherine.villeneuve@sympatico.ca,14179054,000000121637189,4,4,"As as similiar call was placed at the end of October, a new modem should have been provided at that time and this call would have been eliminated.",3
294970,04-DEC-11,03-DEC-11,Manoranjith,,en,74.12.36.237,cherla.sastry@sympatico.ca,14190938,000000121668437,3,2,They could not solve the problem..Not much experience,2
294971,04-DEC-11,03-DEC-11,Emely,,en,70.27.235.165,bdmathers@sympatico.ca,14190314,000000121663293,5,5,"not really anything, everything was perfect.",5
294972,04-DEC-11,30-NOV-11,Jeanette,,en,184.144.46.198,nicsdad@bell.net,14160078,000000121581340,3,3,Less transfers to different department,3
294973,04-DEC-11,03-DEC-11,Salvador,,en,70.53.110.12,iwmac@sympatico.ca,14193090,000000121659863,5,5,,5
294974,04-DEC-11,03-DEC-11,Hassen,,fr,70.31.208.52,gerard.savo@sympatico.ca,14192464,000000121656316,4,5,,5
294975,04-DEC-11,01-DEC-11,Silvia,,en,184.146.167.220,peter.seibert@sympatico.ca,14173736,000000121610779,5,5,,4
294976,04-DEC-11,02-DEC-11,Venkatesh,,en,67.70.161.11,bettywebster@sympatico.ca,14178456,000000121640176,5,5,I need more experience with the computer.  I'm not alway sure how to fix my problems.  Thank you for your help.  The only thing is the clock always reverts to an old date. Haven't found how to fix this.,5
294977,04-DEC-11,03-DEC-11,Mark,,en,184.144.48.173,d_hume@sympatico.ca,14191274,000000121655023,5,5,,5
294978,04-DEC-11,03-DEC-11,Henry,,en,76.65.22.130,lilb-a@sympatico.ca,14194412,000000121658402,5,5,,5
294979,04-DEC-11,03-DEC-11,Chekib,,fr,76.67.154.166,sokhom.ham@bell.net,14197426,000000121669533,4,4,"resoudre des problemes plus rapide, moin que 10 min. en ligne serai plus agreable.",4
294980,04-DEC-11,03-DEC-11,Salvador,,en,70.26.143.139,kevreimer@sympatico.ca,14194082,000000121669027,5,5,"nothing,  answering / pick up call was prompt - & agent was very good",5
294981,04-DEC-11,02-DEC-11,Neila,,en,70.24.172.125,chantal.augerca@bell.net,14179194,000000121631498,5,5,My experience with Bell support group was great.  ,5
294982,04-DEC-11,03-DEC-11,Elizabeth,,en,174.88.190.5,vlemieux9@sympatico.ca,14198226,000000121661354,5,5,,5
294983,04-DEC-11,03-DEC-11,Philip,,en,174.95.140.111,rtjsmith@sympatico.ca,14196856,000000121670204,5,5,"Nothing. My wait time was minimal and your rep. was polite, knowledgable and pleasant in general.
Problem resolved in under five minutes.
Thank you.
Rob.",5
294984,04-DEC-11,03-DEC-11,Mohamed,,fr,65.92.208.246,micheline.richer@sympatico.ca,14195304,000000121667152,5,5,C'était parfait. Je n'ai attendu que 2 minutes pour obtenir un préposé. C'était très bien. Mohamed était très poli.,5
294985,04-DEC-11,03-DEC-11,Noureddine,,fr,174.88.244.206,danielpage79@sympatico.ca,14191330,000000121658594,4,4,,5
294986,04-DEC-11,02-DEC-11,Jamel,,fr,76.67.174.158,robert_giguere@sympatico.ca,14187018,000000121643316,1,1,j'appelle à 16hres 57 pour dire que le technicien n'est pas venu ....pourtant il sera là autour de 16 hres 30.....mensonge le bon n'a pas été envoyé de la Tunésie...donc il me répond ce que j'aimerais entendre mais mensonge.,1
294987,04-DEC-11,03-DEC-11,Thomas,,en,184.145.31.24,brahmbhatt@bell.net,14190586,000000121658485,3,3,"Whatever commitment given not reflect in email-Like usage, charge-.
It's o.k. to have promotion but at the same time existing loyal clients should be rewarded.",5
294988,04-DEC-11,02-DEC-11,Gautham,,en,65.92.57.221,susi@bell.net,14188246,000000121652425,1,1,,1
294989,04-DEC-11,02-DEC-11,Sana,,en,65.94.201.135,CATHYTHOMSON@bell.net,14177232,000000121647967,5,5,nothing,5
294990,04-DEC-11,02-DEC-11,Hector,,en,174.89.109.252,dfradette@bell.net,14180078,000000121632106,5,5,,4
294991,04-DEC-11,03-DEC-11,Celina,,en,70.27.62.135,mccormack40@sympatico.ca,14195134,000000121666313,5,3,"nothing really, not completely resolved due to some odd voltage problems showing up and requiring a service call. The customer care rep did all he could and explained completely ",3
294992,04-DEC-11,03-DEC-11,Bedre,,en,67.68.213.103,vito.lepore@sympatico.ca,14198208,000000121661974,3,3,could not understand what the girls was saying due to the indian accent. I had to ask her to repeat her questions at least 3 times in order to understand what she was saying.,5
294993,04-DEC-11,03-DEC-11,Saifuddin,,en,74.15.83.107,gwetts1@bell.net,14192774,000000121670028,3,3,"my internet installation was a horror show right from the start. Had two accounts, 2 b1 # 2access passwords, etc , nothing would work right, took over a week to get problems resolved and had to create another email account  - again
likely spent close to 15 - 20 hours on the phone with tech support to get anything working right.",2
294994,04-DEC-11,03-DEC-11,Karla,,en,70.54.149.197,gary.bodden@sympatico.ca,14192396,000000121664787,2,1,It wasn't Karlas fault! The problem I had was trying to re-load Bell Security pkg. to my new computer. It went on (the loading symbol) far to long and never did show a completion! Ileft it alone for a few hours before shutting it down. When I restarted my computer it was loaded!,3
294995,04-DEC-11,30-NOV-11,Aymen,,fr,70.48.78.45,daniel.jobin2@sympatico.ca,14153746,000000121600956,5,4,,5
294996,04-DEC-11,03-DEC-11,Ines,,fr,184.145.177.183,gmessih@sympatico.ca,14192596,000000121659510,5,5,"Rien de Plus. La préposée Mme Inès XY466 était excellente. Merci !!
Remarque: Mes commentaires de satisfaction concernent cet appel uniquement.",5
294997,04-DEC-11,03-DEC-11,Mehdi,,fr,67.68.171.218,reneprince10@sympatico.ca,14196528,000000121658572,5,5,"Tout a été géglé a mon entiere satisfaction ,donc il n'y a pas rien a faire pour améliorer ",5
294998,04-DEC-11,03-DEC-11,Asma,,fr,70.48.17.165,gali2@bell.net,14192370,000000121656346,5,4,,4
294999,04-DEC-11,04-DEC-11,Benazir,,en,70.25.67.104,beer27@bell.net,14190332,000000121670507,4,4,"At the end of the call  the customer care representative told me I could of went to bell's web site to solve my problem, I guess she forgot that I called cause my Internet  was not working  this is the reason for my call to bell, I guess she's trained a bit to well to end a call with that little saying not realizing or forgetting what the call was about!!!!!!!",4
295000,04-DEC-11,04-DEC-11,Suresh,,en,70.27.74.110,angatang@sympatico.ca,14190044,000000121670609,5,5,nothing to improve,5
295001,04-DEC-11,03-DEC-11,Vikram,,en,76.67.5.226,bevgallinger@sympatico.ca,14190388,000000121658651,3,4,,4
295002,04-DEC-11,03-DEC-11,Nelly,,en,174.95.206.149,ken.petersen2@sympatico.ca,14194052,000000121658299,5,5,"Speak louder
",4
295003,01-DEC-11,29-NOV-11,Allaura,,en,70.31.43.76,zilkey@sympatico.ca,14150742,000000121570402,5,5,,5
295004,01-DEC-11,29-NOV-11,Tine,,en,65.92.150.181,lisciol@sympatico.ca,14144790,000000121574435,4,4,,5
295005,01-DEC-11,30-NOV-11,Deo,,en,69.159.25.38,duffy00@sympatico.ca,14154464,000000121592311,1,1,+atleast call back,2
295006,01-DEC-11,30-NOV-11,Mohammed,,en,65.94.59.28,p.w.l@sympatico.ca,14146840,000000121578015,4,4,,4
295007,01-DEC-11,29-NOV-11,Kalthoum,,fr,184.148.249.16,njazra@sympatico.ca,14146606,000000121559264,5,4,Rien de plus,5
295008,01-DEC-11,27-OCT-11,Milos,,en,69.156.119.90,klawrence@bell.net,13783754,000000120845342,5,5,I would have to say there was nothing that could have been done better.  Milos was fantastic and very helpful!!,5
295465,01-DEC-11,29-NOV-11,Ronald,,en,174.93.38.187,lalexc362@bell.net,14144418,000000121577106,5,4,nothing rep was patient and very helpful one of the best experiences i've had with bell....,4
295466,04-DEC-11,01-DEC-11,Mohammed shafeeq,,en,65.92.114.253,medwards9@sympatico.ca,14172404,000000121622484,5,5,,5
295467,04-DEC-11,02-DEC-11,Noureddine,,fr,70.55.112.145,agand@sympatico.ca,14177638,000000121633102,4,4,J'ai été satisfaite de mon expérience.,5
295468,04-DEC-11,03-DEC-11,Jason,,fr,67.68.215.13,richardlevasseur@sympatico.ca,14196588,000000121659133,5,4,,5
295469,04-DEC-11,01-DEC-11,Reuben,,en,184.146.157.196,ken.hoover@sympatico.ca,14170742,000000121623145,5,5,,5
295470,04-DEC-11,02-DEC-11,Mathieu,,fr,70.30.154.25,gb.gs@sympatico.ca,14181262,000000121645835,5,5,"Si l'entente du renouvellement est exact, il n'y a rien a améliorer.",5
295471,04-DEC-11,02-DEC-11,Marco,,en,184.144.132.60,julie.graham@sympatico.ca,14183120,000000121645954,3,3,I was online with a rep for more than an hour and got disconnected. 2nd rep would ask questions that I had just told her. She wasn't listening to what I had to say. Gave up there and then phoned tech support.  Was talking to a rep and got disconnected ... tried calling back got new rep who said she couldn't transfer call.  Now why would they not be able to transfer a call - they work for Bell Canada after all. Any way after an hour plus on the phone I did not get my wireless router connected to find out that when I ordered it in the first place it was never set up on my account. So now I'm waiting until next week for a new wireless router,3
295472,04-DEC-11,03-DEC-11,Kishore,,en,76.71.92.84,mjthomas@bell.net,14195428,000000121669241,5,5,"I can think of nothing.

My thanks to Kishore who was very helpful.",4
295473,04-DEC-11,03-DEC-11,Avinash,,en,174.95.56.61,john.hercus@sympatico.ca,14193678,000000121662395,5,5,Nothing.  it was probably the best service experience I had from a very caring and customer focused representative.,5
295474,04-DEC-11,02-DEC-11,Walim,,fr,173.246.6.111,philippe.leduc@sympatico.ca,14186242,000000121638482,5,5,,1
295475,04-DEC-11,03-DEC-11,Samuel,,en,174.95.182.109,dara.aram@sympatico.ca,14191354,000000121660249,4,4,,5
295476,04-DEC-11,02-DEC-11,Stephen,,en,74.14.118.28,andercav@sympatico.ca,14177934,000000121631619,1,1,been a week now with a power pack for my modem this is ridiculous .I had to borrow one from a a friend who was going on vacation. if this does not show up by mon or tues  5th -6th Dec i will be cancelling my bell accounts I am tired with  service like this an not only once it is ongoing. hope this is resolved and surveys what is the point !!!! One never hears back ,2
295477,04-DEC-11,02-DEC-11,Priya,,en,70.53.101.44,scouse77@sympatico.ca,14187568,000000121635651,2,3,"I would have liked to speak with a representative who could speak English, andd I did not feel that the reps were confident and that their questions were ""scripted"" and repetitive of the questions, we had been asked before. 
",2
295478,04-DEC-11,02-DEC-11,Reina,,en,174.91.134.185,g_odo@sympatico.ca,14181146,000000121653700,4,4,,5
295479,04-DEC-11,03-DEC-11,Malek,,fr,174.95.231.4,dragonl@sympatico.ca,14191782,000000121669233,3,4,"Je n'entendais pas bien le second technicien (commande d'un modem).  Malgré ses efforts, le son n'était pas de bonne qualité.  Il faudrait s'assurer que vos clients entendent bien ce que disent vos représentants du service à la clientèle.",4
295480,04-DEC-11,03-DEC-11,Fairin,,en,67.71.143.42,dave.keys@sympatico.ca,14191378,000000121655528,2,2,address the problem and show concernand appreciatte loyalty,2
295481,04-DEC-11,03-DEC-11,Ayesha,,en,76.67.167.191,mbaker502@sympatico.ca,14195120,000000121668569,5,5,,5
295482,04-DEC-11,02-DEC-11,Brett,,en,69.158.82.140,phulsman@bell.net,14186254,000000121646989,5,4,,5
295483,04-DEC-11,02-DEC-11,Arun,,en,50.101.90.168,iangraham200@bell.net,14182078,000000121644873,5,5,Nothing,5
295484,04-DEC-11,30-NOV-11,David,,en,70.50.223.239,theressa_kritz@sympatico.ca,14163008,000000121599220,5,4,,3
295485,04-DEC-11,03-DEC-11,Raul,,en,174.95.137.96,howardb_pilot@sympatico.ca,14192974,000000121659130,5,4,ntr,3
295486,04-DEC-11,03-DEC-11,Eka,,en,70.26.48.72,miline@bell.net,14195364,000000121659182,4,4,The recent experience was good but the issue was dragging for three months forcing me to call Bell five times already. Hopefully it would be finally solved this time.,3
295487,04-DEC-11,28-NOV-11,Temsu,,en,67.68.48.225,skonjevic@bell.net,14135383,000000121531626,3,2,"I didnt have all my questions in order therefor the rep was kind enough to ask me to call back when I did. I did call back a third time and spoke to a lady who resolved the problem as best she could and handed me over to her supervisor, who helped me to best of his ability. The problem was not with bell but with microsoft. I am happy to say all is now resolved.",5
295488,04-DEC-11,24-NOV-11,Gloria,,en,174.95.68.14,wilbert@sympatico.ca,14095722,000000121471981,4,4,,5
295489,04-DEC-11,28-NOV-11,Afef,,fr,65.92.222.91,fran.belle@sympatico.ca,14128116,000000121524214,5,5,absolument rien!!  J'ai été très satisfaite!!  C'est bien la première fois!,4
295490,04-DEC-11,19-NOV-11,Veerapuram,,en,65.95.227.175,bingosblanche@sympatico.ca,14028252,000000121343606,2,4,the woman who was yelling at me needs looking after.the man who called after was very helpful.and we got it resolved,3
295491,04-DEC-11,01-DEC-11,Linda,,en,69.157.23.79,mjbroughton@sympatico.ca,14172744,000000121627922,5,5,There was a fair wait on hold until we were connected (presumabhly not Linda'S doing) but once through it all went well.,4
295492,04-DEC-11,03-DEC-11,Travis,,en,70.24.175.148,deanroberts@sympatico.ca,14191466,000000121656819,4,3,,4
295493,04-DEC-11,03-DEC-11,Gregorio,,en,64.231.53.130,agalilee@bell.net,14189758,000000121664728,5,5,All went well. Georgio was polite and patient.,5
295494,04-DEC-11,02-DEC-11,Denis,,fr,76.64.241.192,logabo_3@sympatico.ca,14184030,000000121642691,4,2,"Je sais pas.  Après plusieurs contacts avec des préposés de Bell concernant mon problème de connection avec internett, le problème est toujours existant: la lumière 'internet' sur le modem tourne ROUGE et VERT pratiquement sans arrêt.  Donc, la connection avec internet est pratiquement impossible.  Un modem devrait me parvenir dans quelques jours.  A suivre...! ",3
295495,04-DEC-11,02-DEC-11,Arbi,,fr,70.55.206.221,goragora@bell.net,14181526,000000121653672,5,5,Agent très compétent et à l'écoute des besoins du clent. Bravo !,4
295496,04-DEC-11,02-DEC-11,Badreddine,,fr,70.55.206.221,goragora@bell.net,14181528,000000121653185,5,5,Agent à l'écoute des besoins.,4
295497,04-DEC-11,30-NOV-11,Roy,,en,65.95.187.118,t.youssef083@sympatico.ca,14162786,000000121578894,5,5,please next time advise your customer for any hidden charge befor any offer i had to stay on the phone for 30 minutes to soleve chargi wasn't even inform about not wright the way you treat your customer i should pay what i was told ,3
295498,04-DEC-11,03-DEC-11,Ahmed,,fr,184.146.255.144,toitdor@sympatico.ca,14197978,000000121670281,5,5,Tout a été très correct et courtois.,5
295499,04-DEC-11,01-DEC-11,Elmer,,en,70.49.245.152,drew_enright@bell.net,14167442,000000121627802,4,4,so far so good.,5
295996,02-DEC-11,30-NOV-11,Grace,,en,76.67.118.87,mavjj@bell.net,14159150,000000121586206,1,4,"make your set up more user friendly and have all advice come from Canada. also who does a customer complain to?.Considering that Bell was designed as a communication system, what happened?",1
295997,02-DEC-11,01-DEC-11,Oscar Ernesto,,en,70.53.74.196,lacrowley@sympatico.ca,14171053,000000121608885,4,4,,5
295998,03-DEC-11,02-DEC-11,Gregory,,en,174.95.96.173,rich.lata@sympatico.ca,14186850,000000121635734,3,1,They could have corrected their error to my satisfaction.,1
295999,03-DEC-11,02-DEC-11,Moez,,fr,70.26.243.180,leblancpierrem@sympatico.ca,14183820,000000121645118,4,4,,5
296000,03-DEC-11,02-DEC-11,Chad,,en,70.49.118.35,paulhouston@sympatico.ca,14186096,000000121642830,4,4,,5
296001,03-DEC-11,01-DEC-11,Liz,,en,174.95.216.182,zamer@bell.net,14177090,000000121604736,3,3,I should not have had to call Bell as it appears that there was a computer problem in billing.,3
296002,03-DEC-11,01-DEC-11,Houssem,,fr,74.15.201.116,antoinecaouette@bell.net,14164908,000000121608580,5,5,,5
296003,03-DEC-11,01-DEC-11,Mauricio,,en,76.67.132.211,khuisma@sympatico.ca,14170832,000000121604705,5,5,stay with san salvador ,3
296004,03-DEC-11,02-DEC-11,Mohamed Tammem,,fr,76.65.187.216,claudette.stdenis@sympatico.ca,14179440,000000121637921,5,5,,2
296005,03-DEC-11,02-DEC-11,Elsy,,en,64.231.119.15,roger.rivest@sympatico.ca,14187104,000000121644197,5,5,"Ask your reps not to talk so fast.
Sometimes its difficult to understand what is said. Once this was done I had no problem understanding what was said  in her request and performance.",4
296006,03-DEC-11,30-NOV-11,Paula,,en,70.27.3.242,ceceliat@sympatico.ca,14153080,000000121582782,4,4,Could have informed me about not needing to spend $5:00 for insurance for the last 1 1/2 years rather than me finding out during this phone call. Bell often charges customers for unnecessary things.,3
296007,03-DEC-11,02-DEC-11,Yosimar,,en,184.144.3.116,aqayoom@bell.net,14178102,000000121635472,5,4,nothing Edmond did everything possible to resolve the problem,5
296008,03-DEC-11,02-DEC-11,Pamela,,en,70.49.189.130,overthehill@bell.net,14185860,000000121637785,5,5,,5
296009,03-DEC-11,02-DEC-11,Kristen,,en,70.54.142.179,judyk@sympatico.ca,14183096,000000121637710,5,5,Nothing.,5
296010,03-DEC-11,02-DEC-11,Diana,,en,70.52.168.151,ed.sheu@sympatico.ca,14180496,000000121630107,5,4,Provide one stop service for all products.,4
296011,03-DEC-11,21-NOV-11,Chirine,,fr,70.55.121.9,france.yvon@sympatico.ca,14047654,000000121374513,4,5,,4
296012,03-DEC-11,18-NOV-11,Jessica,,en,184.146.157.51,johnshe@sympatico.ca,14019846,000000121316798,4,4,,5
296013,03-DEC-11,02-DEC-11,Abdulkarim,,fr,70.30.238.58,loraine.mercier@sympatico.ca,14184048,000000121632889,5,5,,5
296014,03-DEC-11,25-NOV-11,Marie,,fr,174.88.86.177,ddaf@sympatico.ca,14098850,000000121492763,3,1,"Voici l'historique de mes problèmes !!!
 
Au mois de décembre 2010, j'ai reçu ma facture avec une augmentation de $ 10.00/ mois. 
 
J'apprends alors que mon contrat est terminé. Je n'avais jamais demandé ou autorisé de contrat.
 
De plus j'apprends que mon forfait '' Essentiel plus'' n'existe plus tel quel.  On m'offre le DSL de 7 MB avec 60 GO  
 à $ 44.95/mois ( ''Bell'' augmentation pour quelqu'un qui payait $25.00/mois !!!)
 
Après réflexion de ma part, je communique avec le 310-SURF pour voir si il n'y avait pas d'autres offres car mon service internet n'était pas rapide et je pensais changer de fournisseur.  Après plusieurs discussions, on me transfert à un niveau supérieur. Une dame m'informe qu'il n'y a malheureusement pas d'autre meilleure performance disponible dans mon secteur et qu'elle considère qu'un montant de $ 27.95 serait tout à fait raisonnable pour le service disponible dans mon quartier. Elle m'offre donc un service à ce montant  ($32.95 - $5.00 économie forfait internet ) pour une vitesse de 7MO AVEC 60GO SANS FRAIS SUPPLÉMENTAIRES et modem inclus car je l'avais déjà payé pendant plus d'un an et sa location était maintenant offerte gratuitement (votre confirmation 113863753 le 22décembre 2010).  Cette dame m'informe aussi qu'il y aura un crédit de $10.00 et un ajustement sur ma prochaine facture.


Depuis décembre 2010 je passe mon temps au téléphone avec vos téléphonistes pour faire corriger vos factures.
 
Voici l'historique, s.v.p. Soyez patient et attentif dans votre lecture...
 
Facture de janvier 2011:  Il y a  $ 5.00 facturé pour le téléchargement. Un crédit de $5.00 sera appliqué (confirmation 114720958)
 
Facture de février 2011:  Il y a $ 5.00 facturé pour le téléchargement !!!
 
Facture de mars 2011:  Il y a $ 5.00 facturé pour le téléchargement !!! Un crédit de $5.00 sera appliqué (confirmation 116004510)
De plus je demande de faire la correction une fois pour toute car le problème revient à chaque mois...
 
Facture de avril 2011:  Il y a $ 5.00 facturé pour le téléchargement !!!
 
Facture de mai 2011:  Il y a encore $ 5.00 facturé pour le téléchargement !!! Un crédit de $5.00 sera appliqué (confirmation 117300622)
 
Facture de juin 2011:  Il y a encore $ 5.00 facturé pour le téléchargement !!! Avec un crédit de $5.00 pour quel mois ???
 
Facture de juillet 2011:  Il y a encore $ 5.00 facturé pour le téléchargement !!! Un crédit de $10.00 sera appliqué (confirmation 118687766)
 
Facture de août 2011:  Il y a un encore $ 5.00 facturé pour le téléchargement et 4 crédits de $ 5.00 pour les mois de ????
 
Facture de sept. 2011:  Il y a encore $ 5.00 facturé pour le téléchargement !!! Un crédit de $5.00 sera appliqué (confirmation 120047916)
 
De plus, sur la facture de sept. 2011, il y avait une erreur pour le service téléphonique. Je n'avais plus, depuis la dernière facturation l'économie  ''Forfait Bell téléphonie''.  Un crédit de $ 10.00 sera appliqué (confirmation A97T42Y5)
 
Facture de octobre 2011:  Il y a encore $ 5.00 facturé pour le téléchargement mais un crédit de $5.00 pour l'annulation des frais  ( pour quel mois ???)
 
Pour la facture de novembre 2011 il y a encore $ 5.00 facturé pour le téléchargement et j'ai passé 25 minutes à attendre au téléphone pour parler à quelqu'un de votre service téléphonique pour constater que le service de la facturation ferme à 19:00 !!! (J'ai alors raccroché sans avoir eu de réponse et en ayant encore une fois perdu mon temps) Serait-il possible de faire la correction une fois pour de bon dans vos fichiers et facturer correctement mes services ?

 Sur la dernière facture reçue, il y a mention que le tarif mensuel sera augmenté de $ 2.00 à compter du mois de janvier 2012 et que les frais maximum d'utilisation excédentaire augmenteront de $ 20.00  ?  Pouvez-vous me confirmer que ces ajustements ne s'appliqueront pas à ma facturation, déjà assez complexe pour le moment ?

Daniel Archambault


",2
296015,01-DEC-11,14-NOV-11,Ashley,,en,70.50.60.139,sriccardi@bell.net,13974798,000000121222494,1,1,Have the people selling the packages to be truthful,1
296016,01-DEC-11,27-NOV-11,Johnny,,en,70.31.69.237,wattersedge@sympatico.ca,14123632,000000121516323,5,5,Nothing it was great:),5
296017,01-DEC-11,25-NOV-11,Monica,,en,74.14.160.113,michael491@sympatico.ca,14103962,000000121491251,5,5,,5
296531,04-DEC-11,03-DEC-11,Sihem,,fr,64.228.165.130,gerard.giroux@sympatico.ca,14192462,000000121661325,5,4,,5
296532,04-DEC-11,02-DEC-11,William,,en,50.100.38.254,d.sonnenburg@sympatico.ca,14179700,000000121630453,5,5,,5
296533,04-DEC-11,01-DEC-11,Bobbie-Jo,,en,174.93.89.168,b.gil@sympatico.ca,14165112,000000121607758,2,1,Understanding my problem.,1
296534,04-DEC-11,03-DEC-11,Venkatesh,,en,70.51.168.222,sunxsales@sympatico.ca,14197646,000000121668795,1,1,"Knew what I was talking about.
Also for what is worth, I went on line for help in changing my password, was told on 4 different occasions that I would get an e mail helping me change it, that started at about 10:00 this morning, Sunday December 4. Still waitng for the e mail and it is now 9:16 Sunday night, almost 12 hours. I was told on 4 separate occasions on this day that I would receive it in 30 minutes. The last on line tech was a person called Domic.
I think my current password has been comprimised. The other problem is no one could tell me what my user name is of course it is Nelson Simmonds. My e mail is sunxsales@sympatico, my phone number is 905-946-1160. Do you have any body their who know what they are doing.",1
296535,04-DEC-11,03-DEC-11,Cecile,,en,184.146.112.163,feifei@sympatico.ca,14192134,000000121660617,5,5,keep up the good work,5
296536,04-DEC-11,03-DEC-11,Diego,,en,184.146.112.163,feifei@sympatico.ca,14192136,000000121657045,5,5,well done,5
296537,04-DEC-11,29-SEP-11,Lamya,,en,64.231.146.159,roxanne.richer@bell.net,13450324,000000120225603,5,3,"Internet expert I was chatting online with, disconnected my Internet and never called me back to resolve the issue.",5
296538,04-DEC-11,03-DEC-11,Tracy,,en,70.50.32.61,mverrilli@sympatico.ca,14195656,000000121655929,5,5,"I am expecting a lower rate for my service. However, the new rate won't be reflected for another 2 months. It would have been better if the new rate was effective immediately.",5
296539,04-DEC-11,03-DEC-11,Estephania,,en,70.54.19.231,fultonma@bell.net,14192332,000000121662913,4,4,,4
296540,04-DEC-11,02-DEC-11,Carlos,,en,70.24.174.34,russelmcallister@sympatico.ca,14187286,000000121641274,5,4,nothing,5
296541,04-DEC-11,28-NOV-11,Jose,,en,70.26.175.109,gdelre@bell.net,14128456,000000121551400,5,5,,5
296542,04-DEC-11,02-DEC-11,Anirban,,en,64.231.50.241,david.welch@sympatico.ca,14179858,000000121641959,5,5,,5
296543,04-DEC-11,03-DEC-11,Ines,,fr,69.157.85.170,jy.simard@sympatico.ca,14193890,000000121660240,5,5,Rien de plus.,5
296544,04-DEC-11,02-DEC-11,Jessica,,en,174.91.74.250,waynenkaren@sympatico.ca,14189070,000000121653019,4,4,,3
296545,04-DEC-11,01-DEC-11,Shyam,,en,174.91.66.201,btzdmarks@sympatico.ca,14165752,000000121610925,5,4,i called 3 time that day and first guy i wasn't real happy with not sure but i will find out when my bill comes in I think he was short with me and tried to sell me something I don't need but the last 2 guys were great and helpful ,4
296546,04-DEC-11,02-DEC-11,Ramzi,,fr,174.89.85.64,stephm040@sympatico.ca,14188088,000000121644557,4,,,4
296547,04-DEC-11,02-DEC-11,Edgar,,en,70.31.9.206,ellen.ho@sympatico.ca,14180622,000000121653036,4,3,,3
296548,04-DEC-11,02-DEC-11,Jose,,en,65.95.107.26,vdubrovsky@bell.net,14188898,000000121652893,2,2,To better equip our operators to deal with difficult issues of wirelles internet connection,3
296549,04-DEC-11,01-DEC-11,Laddavanh,,en,69.157.1.90,bobwal@bell.net,14165578,000000121611846,3,3,"I was told by your saleswomen on Oct.20th. my bundled services would cost me $ 98.72 per month.On Dec.1, I am now told it will cost me $151.40.I am a senior on a fixed pension and was trying to lower my expenses. I was with shaw cable and my cost was 162.88 per month and when I told them I was going with Bell they offered to lower my cost, but they could not match 97.72 per month.You should have been honest with me.",2
296550,04-DEC-11,03-DEC-11,Ravi,,en,174.92.59.9,kengram@sympatico.ca,14194068,000000121658437,5,4,,3
296551,04-DEC-11,02-DEC-11,Gayathri,,en,69.158.82.196,boomer9392@sympatico.ca,14178632,000000121629471,5,4,It took over 3 days to unblock my email. That seemed like an unreasonable amount of time.,4
296552,04-DEC-11,03-DEC-11,Edgar,,en,184.148.61.44,amir07@sympatico.ca,14189964,000000121668921,5,5,,5
296553,04-DEC-11,30-NOV-11,Cristobal,,en,184.148.113.72,grundyjf@sympatico.ca,14155726,000000121591083,5,5,,5
296554,04-DEC-11,02-DEC-11,Soumia,,fr,64.228.77.234,jose.tavares031@sympatico.ca,14182960,000000121644838,5,5,rien je suis satisfait.,5
296555,04-DEC-11,02-DEC-11,Nabiha,,fr,67.68.166.216,jgmtrudel@sympatico.ca,14182640,000000121631773,4,4,,5
296556,05-DEC-11,03-DEC-11,Robert,,en,174.92.91.224,stjeane@bell.net,14197596,000000121670395,5,5,,5
296557,05-DEC-11,03-DEC-11,Andy,,en,184.144.74.171,jkjh@bell.net,14193546,000000121655012,4,4,"nothing
nothing all ok 





",5
296558,05-DEC-11,25-NOV-11,Bettaib,,fr,70.30.210.121,ladyn@sympatico.ca,14102594,000000121491932,2,3,"Malgré ce qu'a dit le préposé, je n'ai reçu aucune notice de l'augmentation des frais internet. Je ne reçois pas de facture par la poste mais seulement une notification par email que ma facture est prête et tant que je n'ouvre pas la facture en PDF, ce que je fais rarement, jamais je n'ai vu ce message. Avertissez vos clients par EMAIL lorsque vous faîtes des changements!",2
296559,05-DEC-11,21-NOV-11,Grace,,en,142.76.1.62,tmartin41@sympatico.ca,14055630,000000121381247,5,5,I ws speaking with an agent and was cut off when I called back I could not get back to the same agent.  However the second agent was even more helpful.,5
296560,05-DEC-11,01-DEC-11,Sumithra,,en,76.67.30.3,andree24@sympatico.ca,14164772,000000121616637,3,3,return the call as was told she would do,3
296561,05-DEC-11,23-NOV-11,Pradheep Kumaar,,en,174.94.49.253,xplorabook@sympatico.ca,14083800,000000121441364,5,5,,5
296562,05-DEC-11,04-DEC-11,Diddharth,,en,70.49.132.223,carmen.sanger@sympatico.ca,14199606,000000121674273,5,4,"The young lady was very thorough.  I found her to be a bit aggressive, though.",4
296563,05-DEC-11,04-DEC-11,Med Anis,,fr,206.172.176.136,yves.lemay3@sympatico.ca,14205378,000000121679892,5,5,,5
296564,05-DEC-11,04-DEC-11,Mel,,en,184.151.63.162,cathy.gash@sympatico.ca,14199654,000000121676576,3,4,I felt she needed to be clearer on her answers.   Several times I had to ask for clarification. ,3
296565,05-DEC-11,04-DEC-11,Sharmila,,en,70.54.133.251,gracelyn@bell.net,14201062,000000121674253,4,4,,3
296566,05-DEC-11,04-DEC-11,Meriem,,fr,64.228.76.144,marccouture2@sympatico.ca,14202774,000000121671889,5,5,,5
296567,05-DEC-11,04-DEC-11,Maria,,en,67.71.5.216,siegel@sympatico.ca,14204474,000000121671004,2,1,,4
296568,05-DEC-11,29-NOV-11,Michael,,en,64.231.178.245,s.hill@bell.net,14148364,000000121576254,2,3,Reinstated my services faster and listen to when I say I never received any notification of the past due.  I spoke with a Manager and he kept saying I did,2
296569,05-DEC-11,04-DEC-11,Khan,,en,70.26.98.56,bmcvicar@sympatico.ca,14199390,000000121680770,4,4,,4
296570,01-DEC-11,30-NOV-11,Rym,,fr,76.69.109.111,guslal@sympatico.ca,14155768,000000121590013,3,3,Me donner une vitesse internet qui suit les publicites que vous annoncez et surtout pour le prix que je paye.,3
302696,19-DEC-11,18-DEC-11,David,,en,174.88.20.190,karen.petrie70@sympatico.ca,14283888,000000121967454,5,5,,5
302697,20-DEC-11,18-DEC-11,Hassen,,fr,174.89.239.89,michel.mezrahi@sympatico.ca,14293536,000000121969481,5,4,,4
302698,20-DEC-11,13-DEC-11,Jose,,en,67.70.205.21,ihdtfj@sympatico.ca,14236122,000000121868235,3,3,the problem initially was hard to resolve. one service rep.thought it was a browser problem and help me to reinstall firefox. Actually that seemed to solve the problem but the following day I was not able to get back on line. I called back and once again rec'd very good service and the service reps. that I spoke with solved the problem and a modem kit and wall receptical were sent to me. Another service rep. helped me install it. All were very patient and polite with me  ,5
302699,20-DEC-11,19-DEC-11,Houssemeddine,,fr,76.67.201.139,lynerich@sympatico.ca,14301602,000000121983302,5,5,rien en particulier,5
302700,20-DEC-11,19-DEC-11,Zishan,,en,69.158.78.161,nbrown5@sympatico.ca,14302592,000000121986830,4,4,,3
302701,20-DEC-11,19-DEC-11,Christine,,en,67.70.160.88,marie55@sympatico.ca,14301852,000000121989666,5,5,,5
302702,20-DEC-11,19-DEC-11,Yosimar,,en,76.68.242.201,kboys67@sympatico.ca,14300956,000000121981936,4,2,,4
302703,20-DEC-11,19-DEC-11,Ashley,,en,74.14.85.10,ian.stacey@sympatico.ca,14300000,000000121984158,5,5,,5
302704,20-DEC-11,19-DEC-11,Moez,,fr,65.94.0.108,jeanprovencher@bell.net,14300396,000000121989151,2,1,,1
302705,20-DEC-11,19-DEC-11,Mohammed,,en,76.65.140.118,berylbass@sympatico.ca,14297272,000000121989156,4,3,the man did the best he could be didn't know anything about ipods,4
302706,20-DEC-11,19-DEC-11,Victor Gabriel,,en,184.147.228.234,brian.fenoulhet024@sympatico.ca,14297494,000000121988516,5,5,"I was told by Armin that I would receive a call by more experienced operatives within 72 hours.  I had to call on Monday to get everything working again.  If you're not going to call, tell the customer; otherwise you've lied to the customer.",4
302707,20-DEC-11,19-DEC-11,Jose,,en,50.101.228.129,calvert48@sympatico.ca,14297596,000000121989871,5,5,Jose was extremely knowledgeable and quickly got the the heart of the problem and was kind enough to explain what he was doing and why my e-mail was blocked and by whom ( Microsoft Security). I have had this issue previously but he was good enough to take me through the issue again.,5
302708,20-DEC-11,19-DEC-11,Med Hedi,,fr,69.159.162.67,real.jd.sylvain@bell.net,14303408,000000121992015,5,5,,5
302709,20-DEC-11,19-DEC-11,Uzair,,en,64.231.27.48,terri.beauchamp@sympatico.ca,14304672,000000121987632,3,3,somewhere to have a number to call for email billing,3
302710,20-DEC-11,19-DEC-11,Koussay,,fr,98.85.193.178,Gaston6221@sympatico.ca,14296362,000000121983038,2,1,"ces personnes parlent francais mais ne comprennent pas nos demande je suis tres decue de ne pas parle a une personne du quebec et aussi la facturation n,est pas votre fort nous devons toujour verifier notre facture et repeter la meme chose au trois mois ",3
302711,20-DEC-11,19-DEC-11,Philip,,en,69.158.178.172,darroyas@sympatico.ca,14298346,000000121985731,5,5,,5
302712,20-DEC-11,19-DEC-11,Ines,,fr,70.51.197.74,nicoletache@sympatico.ca,14302675,000000121983587,3,4,"Le francais fait défaut,on ressant la nervosité et parfois l'impatience de la part du récepteur.",5
302713,20-DEC-11,19-DEC-11,Zeineb,,fr,98.85.193.178,Gaston6221@sympatico.ca,14296364,000000121982865,5,5,"l.agent nos 1754409 tres competent car 5 minutes avant j,ai parlee a un autres tres impoli et il ma fait attendre 5 minutes j,ai racroche mais l,agent nos 1754409 lui il a trouve le numero de confirmation et a tout regle merci a ce monsieur car une erreur de 90.00 dollors c,est beaucoup merci ",3
302714,20-DEC-11,19-DEC-11,Frank,,en,69.156.50.245,robert.odonnell4@sympatico.ca,14303618,000000121993958,5,5,,4
302715,20-DEC-11,19-DEC-11,Med Waheb,,fr,64.229.130.47,rcaron241@bell.net,14303388,000000121983546,1,1,"faire parvenir la réponse sur internet
au lieu de me faire attendre +35 minutes sur le téléphone",1
302716,20-DEC-11,19-DEC-11,Rabeb,,fr,76.65.160.109,johane.despins056@sympatico.ca,14300626,000000121989446,3,4,"J'ai dû parler à trois personnes avant que effectue ma demande.  aussi, des confirmations par courriel seraient appréciées après discussion avec les préposés, avant de raccrocher.  Les consommateurs, auraient  une preuve que leurs demandes seront effectuées sans que nous ayons à rappeler s'il y a à nouveau des erreurs.   Merci",4
302717,20-DEC-11,19-DEC-11,Gabriel,,en,74.14.85.90,evstone@sympatico.ca,14299020,000000121997307,5,5,"Nothing to improve,Gabriel was very helpful, all my questions were answered. He was professional and precise.",5
302718,20-DEC-11,19-DEC-11,Edwin,,en,76.67.117.48,sabojohn@sympatico.ca,14303902,000000121986675,5,5,"Great experiance all problems fixed;no complaints!",5
302719,20-DEC-11,19-DEC-11,Mounira,,fr,70.26.211.25,michel.lafontaine7@sympatico.ca,14302234,000000121995674,3,3,,4
302720,20-DEC-11,19-DEC-11,Nelly,,en,65.94.29.187,mikee1@bell.net,14302298,000000121982223,5,5,NONE,5
302721,20-DEC-11,19-DEC-11,Sowjanya,,en,67.70.0.208,robert.tattersall@sympatico.ca,14303622,000000121982429,4,4,did not answer technical questions ,4
302722,20-DEC-11,19-DEC-11,Haley,,en,174.89.235.66,shereen.quraeshi@bell.net,14304170,000000121997374,4,4,This experience is a positive experience.  Years ago I had many NOT go experiences so this is definitely the right direction.  It will take a consistent set of experiences before I recommend anything.,3
302723,20-DEC-11,19-DEC-11,Luis,,en,65.92.35.229,r.p.statz@sympatico.ca,14303262,000000121989317,2,1,The second operator fixed the the problem. This person said it could take 2-3 days,2
302724,20-DEC-11,19-DEC-11,Carlton,,en,65.92.35.229,r.p.statz@sympatico.ca,14303264,000000121990857,5,5,,4
302725,20-DEC-11,19-DEC-11,Chiraz,,fr,76.69.178.184,choupi@sympatico.ca,14297886,000000121989012,4,5,,4
302726,20-DEC-11,19-DEC-11,Ganesh,,en,76.68.110.200,ere@sympatico.ca,14298956,000000121996211,1,1,"Make sure people you hire know what they are doing.  I started with 2 desktops, one tablet, one laptop and one phone with internet connection.  I had one desktop with no connection.  When Ganesh finished with me, I had no connection to anything!!!!",1
302727,20-DEC-11,19-DEC-11,Frank,,en,76.68.110.200,ere@sympatico.ca,14298958,000000121997938,5,3,He quickly noted that the problem was complicated and that it required a technician to visit and he arranged that.  So he did all he could have done quickly and efficiently.  The problem was not resolved but he did absolutely all he could to get it resolved.,5
302728,20-DEC-11,19-DEC-11,Sujay,,en,69.158.162.15,rhygate@sympatico.ca,14303486,000000121986150,4,4,,5
302729,20-DEC-11,19-DEC-11,Naveenkumar,,en,174.89.70.213,bruceandhazel.giles@sympatico.ca,14297518,000000121995702,4,4,,4
302730,20-DEC-11,19-DEC-11,Vidya,,en,70.27.191.59,eastman3@sympatico.ca,14298840,000000121987348,5,4,,5
302731,20-DEC-11,19-DEC-11,Manel,,fr,174.91.196.17,snjmoliv@sympatico.ca,14304312,000000121992590,4,2,"Rien, car notre problème, nous a-t-on informées,relevait de Windows live.",5
301133,20-DEC-11,19-DEC-11,Ronda,,en,70.31.123.65,chris.belda@sympatico.ca,14297894,000000121996452,5,5,,5
301134,20-DEC-11,19-DEC-11,Sean,,en,216.99.65.10,kfchan@sympatico.ca,14301010,000000121986707,4,4,"Advertise the ""true"" monthly costs of the internet packages on your website!",4
301135,20-DEC-11,19-DEC-11,Abir,,fr,70.52.10.56,camillepaule@bell.net,14297612,000000121997733,2,3,"Il aurait été préférable que Internet ne me lâche pas.  C'est arrivé 3 fois en une semaine. La conseillère n'a rien pu faire et elle aurait demandé à ce qu'un technicien me contacte aujourd'hui.  Le système est revenu vers 19h00, sans raison aucune. J'ai besoin de cet outil dans le cadre de mon travail et ne peut devoir m'en passer de temps à autre.  Je vais attendre l'appel du technicien et selon ce qu'il pourra faire pour que mon  Internet fonctionne en continu, comme la normale, je penserai à changer de fournisseur.",2
301136,20-DEC-11,19-DEC-11,Kalyca,,en,184.144.51.244,mgrosney@sympatico.ca,14302186,000000121984597,2,1,"Listen carefully to my concerns - not just give company line ""I understand your frustration"" and do nothing about it.",1
301137,20-DEC-11,19-DEC-11,Sandra,,en,74.12.233.185,douga.carruthers@sympatico.ca,14298730,000000121993174,5,5,Include the replaced service on my one bill.Offer to include security service with replaced service. My fault for not thinking of it until later.,5
301138,20-DEC-11,19-DEC-11,Priya,,en,174.89.58.244,pyee@sympatico.ca,14303216,000000121987495,5,5,I received excellent and efficient service in setting up my modem and Internet operation.  Your staff was courteous.  I cannot think of anything that needs improvement.,5
301139,20-DEC-11,19-DEC-11,Deepthi,,en,207.253.26.114,darrell.johnson@sympatico.ca,14298336,000000121981133,5,4,Perhaps email me a fact sheet on how to handle future incidents of hacking my email account,4
301140,20-DEC-11,19-DEC-11,Tathiana,,en,67.71.144.19,egmacl@sympatico.ca,14298876,000000121985137,3,3,"The 3 help reps. were very obliging & tried their best. My disconn. problem still exists, although less frequent. Bell service rep. did not show up as promised.",3
301141,22-DEC-11,21-DEC-11,Kayla,,en,70.24.162.222,peter.pulman@sympatico.ca,14321518,000000122049856,5,5,Brad the Value Rep was outstanding in helping me with my problem.,5
301142,22-DEC-11,21-DEC-11,Rudolf,,en,192.75.88.232,pbmcleod@sympatico.ca,14321436,000000122046340,4,4,perhaps a bit faster processing while online (was on hold for upwards of 15 min.),4
301143,22-DEC-11,21-DEC-11,Mohamed,,en,184.151.115.15,alfleming@bell.net,14312138,000000122050234,2,1,,2
301144,22-DEC-11,21-DEC-11,Jazel,,en,192.75.88.232,pbmcleod@sympatico.ca,14321438,000000122042021,5,5,perhaps a bit faster processing while online (was on hold for upwards of 10 min.),4
301145,22-DEC-11,21-DEC-11,Monica,,en,192.75.88.232,pbmcleod@sympatico.ca,14321440,000000122046642,4,4,perhaps a bit faster processing while online (was on hold for upwards of 15 min.),4
301146,22-DEC-11,21-DEC-11,Carlton,,en,65.92.151.244,tim.cassidy@sympatico.ca,14324068,000000122048267,1,1,Inform the customer your taking them out of service.   I am totally disappointed to see Bells Customer protection has been lost.  Taking a customer out of service with a cable transfer was never the purpose in treatment to any customer Bar None.  I am very upset to no ends - lack of any customer respect.  I have been having troubles with speed in past. I tried the chat service- someone called back and also could not understand a word of english - support lady spoke so fast there was nothing I could interpret after listing 6x to the voice mail after being out of town.  I would certainly like compensation for 3 months of terrible service off my bill.  I would also like to enter a complaint for this customer service treatment. ,2
301147,22-DEC-11,21-DEC-11,Daniel,,en,70.31.188.46,jameseast@sympatico.ca,14317398,000000122054666,5,5,,3
301148,22-DEC-11,21-DEC-11,Mathew,,en,70.54.6.240,dfbruce@sympatico.ca,14314914,000000122042662,3,4,I had to resolve this slow internet sevice my self by borrowing a neiborors modem to find that my modem was working improperly.and has for two years.,4
301149,22-DEC-11,21-DEC-11,Robert,,en,199.71.174.100,laurahorvath@sympatico.ca,14318936,000000122055518,1,1,The issue was not resolved by Robert but by his supervisor Alfred did......dealing with Alfred was absolutely wonderful and he was able to restore the internet service which should not have been disconnected.  If all Bell employees were like Alfred then it would be a pleasure to deal with Bell but some of the other things Bell does is just not acceptable.,2
301150,22-DEC-11,21-DEC-11,Sumithra,,en,70.50.189.148,linda.foote@sympatico.ca,14319100,000000122053199,5,5,,5
301151,22-DEC-11,21-DEC-11,Nayeem,,en,184.145.51.29,westiebuffy@sympatico.ca,14324635,000000122054547,3,4,It took a long time to solve the problem frustrating  because i really  didn't understand wht was th problem except that my microsoft outlook program was corrupt.He eventually  suggsted moving to Microsoft outlook which in the end gave me e-mail.,4
301152,22-DEC-11,12-DEC-11,Naveed,,en,70.31.83.43,gbhobbs@bell.net,14220112,000000121835354,5,5,Cant think of any way you could improve things.  You were great.,5
301153,22-DEC-11,21-DEC-11,Gloria,,en,65.92.132.18,proaccess@sympatico.ca,14321784,000000122048686,4,5,,5
301154,22-DEC-11,21-DEC-11,Nesrine,,fr,174.93.250.71,jeang.stonge@sympatico.ca,14317632,000000122037926,4,5,Merci à Nefrine pour son aide.,4
301155,22-DEC-11,21-DEC-11,Cecelia,,en,204.9.161.234,ferreira_51@sympatico.ca,14315828,000000122043487,4,4,,5
301156,22-DEC-11,21-DEC-11,Abdul,,en,70.30.99.98,posteraro@sympatico.ca,14321742,000000122047459,5,5,,5
301157,22-DEC-11,21-DEC-11,Samuel,,en,70.29.123.166,vidabotanicals@sympatico.ca,14324444,000000122040647,4,4,,4
301158,22-DEC-11,21-DEC-11,Eric,,en,76.69.151.193,kgilchrist@sympatico.ca,14318604,000000122035479,5,5,,5
301159,22-DEC-11,21-DEC-11,Juliio,,en,70.49.23.58,alex.kuskis@sympatico.ca,14312116,000000122050757,4,4,"Prevented it from happening. For some reason my security plan was downgraded by you people without my being notified, causing my anti-virus and anti-spyware to not work. I am very displeased about that. But this service support rep was excellent.",3
301160,22-DEC-11,21-DEC-11,Asma,,fr,76.70.111.175,jacques.st-aubin@sympatico.ca,14317358,000000122037170,5,5,rien,5
301161,22-DEC-11,21-DEC-11,Anne,,en,174.88.203.149,schiedel@sympatico.ca,14322928,000000122050996,5,4,email confirmation of transaction needs to be more detailed,5
301162,22-DEC-11,22-DEC-11,Hugo,,en,64.18.73.66,jfilkin@sympatico.ca,14317782,000000122057870,5,4,,5
301163,22-DEC-11,21-DEC-11,Ruth,,en,174.91.74.193,troscoe@sympatico.ca,14324218,000000122043682,5,5,she was great,3
301164,20-DEC-11,19-DEC-11,Ivette,,en,65.94.206.226,davemaur@sympatico.ca,14298370,000000121989169,5,5,,4
301689,19-DEC-11,16-DEC-11,Alvaro,,en,70.30.32.116,skmcd@sympatico.ca,14277666,000000121933406,5,4,,5
301690,19-DEC-11,15-DEC-11,Nejib,,fr,184.144.140.64,lavoienic@bell.net,14262740,000000121916895,4,4,,5
301691,19-DEC-11,30-NOV-11,Grant,,en,74.12.61.6,suresh.raheja@bell.net,14162660,000000121591178,5,5,"I was very satisfied with Salvador and the way he handled my issues.

I did get my free HD PVR 9241 as promised but the installer had me sign some documents which has some charges like $75 installation and monthly rental charges. Salvador had explained that these may be just for your records and I will not be charged. I truly hope this stays as my first year's Bell billing experience was horrible and it took them months to fix the issues.

Suresh ",5
301692,19-DEC-11,18-DEC-11,Nadim,,fr,70.29.159.50,robert.laplante@sympatico.ca,14294766,000000121973727,5,5,,5
301693,19-DEC-11,18-DEC-11,Mahdi,,fr,70.29.159.50,robert.laplante@sympatico.ca,14294768,000000121974938,5,5,,5
301694,19-DEC-11,17-DEC-11,Mohamed Aymen,,fr,67.68.66.214,patrickcote@bell.net,14285888,000000121953720,4,4,"Je crois que c'est l'appel que j'ai fait pour mon service Internet qui ne fonctionnait plus.  

Après plus de 35 minutes d'attente, un conseillier m'a répondu.  Après 20 minutes de discussion, de tentative de remettre mon modem au mode reset, etc, et après m'avoir fait patienter a deux trois reprises, le conseillier m'a informer que le probleme est au niveau de la montérégie...  

SI je comprends bien, un conseiller Bell n'était pas avisé que la Montérégie avait des problèmes d'accès Internet...

Je ne crois pas qu'il est possible que le préposé n'était pas avisé qu'un probleme survenait au niveau de la montérégie.  J'ai du l'informer d'arrêter de me mettre en attente si le probleme était répandu dans une zone aussi grande et qu'il ne me donnait rien d'attendre...  Toutefois le conseillier était courtoi.

Déjà que le temps d'attente pour recevoir un service était exceptionnel, il était presque évident que le probleme devait être majeur...

Et comme par hazard, après que le problem ai été résolu, j'ai du downloader un programe de Bell qui m'aidera a établir mes problemes de connections...
",3
301695,19-DEC-11,18-DEC-11,Mohammed,,en,76.69.129.65,jgrod@sympatico.ca,14291878,000000121974784,4,3,There was nothing that could be improved at that time since the problem was caused due to SPAM,5
301696,19-DEC-11,15-DEC-11,Khalil,,fr,70.26.190.72,pstjacques@sympatico.ca,14265364,000000121906911,5,5,nothing,3
301697,19-DEC-11,17-DEC-11,Nagender,,en,70.50.129.130,larry_lalonde@sympatico.ca,14284202,000000121960214,5,5,,5
301698,19-DEC-11,17-DEC-11,Karina,,en,70.50.129.130,larry_lalonde@sympatico.ca,14284204,000000121964716,5,5,,5
301699,19-DEC-11,18-DEC-11,Carlton,,en,174.91.201.202,mspagnuolo@sympatico.ca,14293778,000000121974027,4,4,,5
301700,19-DEC-11,16-DEC-11,Imran,,en,64.229.49.61,sharron.sharman@sympatico.ca,14277532,000000121930459,5,5,Nothing best service I've had in years.  Finally someone that spoke english with no accent. Last time I was not impressed with hearing numbers and letters over the phone that I could not understand. Thanks ,5
301701,19-DEC-11,29-APR-11,Gabriel,,en,69.159.185.87,robertvnorton@sympatico.ca,11887805,000000116810239,,,,
301702,19-DEC-11,15-DEC-11,Mohamed Amine,,fr,173.177.206.67,jnmpp@bell.net,14261764,000000121912085,5,5,,5
301703,19-DEC-11,18-DEC-11,Med Waheb,,fr,76.64.241.69,mario57@sympatico.ca,14293240,000000121969665,3,4,,4
301704,19-DEC-11,18-DEC-11,Yves,,fr,74.14.188.226,sylanthier@sympatico.ca,14295560,000000121970989,3,5,,4
301705,19-DEC-11,18-DEC-11,Sana,,fr,70.26.199.35,rachel020@bell.net,14294452,000000121973681,5,5,J'ai parlé avec Zana xz903 et elle a résolu avec efficacité un probleme internet en me trouvant un forfait à ma mesure.Bravo Zana!,5
301706,19-DEC-11,17-DEC-11,Jack,,en,184.145.69.127,ben.hb@sympatico.ca,14280076,000000121961919,5,5,Nothing.  I enjoyed dealing and talking with both people that helped me.  They both went above and beyond to help me.  It was a very pleasant time.  They are both wonderful people.,5
301707,19-DEC-11,18-DEC-11,Leah,,en,70.50.189.42,majorclan@sympatico.ca,14293106,000000121975762,4,4,,4
301708,19-DEC-11,18-DEC-11,Alejandro,,en,67.68.53.111,gglockerbie@sympatico.ca,14291044,000000121976563,5,5,,5
301709,19-DEC-11,18-DEC-11,Shakeel,,en,70.53.96.121,sm_6thompson@bell.net,14295302,000000121977497,5,5,"I can't think of anything. I am just so grateful that you provide this service. I am not techo savvy, so am completely unable to resolve computer issues on my own - I have called for assistance a few times now with different problems with my internet - every rep has done an exceptional job of being patient with me & walking me through the steps or accessing my computer by remote to make changes. ",5
301710,19-DEC-11,15-DEC-11,Brenda,,en,74.198.9.150,paulalopez@sympatico.ca,14264996,000000121928497,5,5,Everything was great.,5
301711,20-DEC-11,19-DEC-11,Elmer,,en,76.64.195.67,gerryruth@bell.net,14299422,000000121995004,4,4,"nothing according to my computer wizard who installed my computer  he was amazed
how fast everything was done",5
301712,20-DEC-11,19-DEC-11,Alexander,,en,174.94.42.235,mike.rasmusson@sympatico.ca,14302280,000000121985129,3,1,Not disconnect me while I'm on hold.,3
301713,20-DEC-11,19-DEC-11,Sujay,,en,174.94.42.235,mike.rasmusson@sympatico.ca,14302282,000000121986493,3,3,"Have support people with actual backgrounds in the field instead of being a seat warmer with a checklist. As a systems analyst, it can be maddening when the person on the other end of the phone is a rank amateur, even after escalating. Hire some expertise, like out of work systems professionals here in Canada instead of checklist reading seat warmers in India.",3
301714,20-DEC-11,15-DEC-11,Meriem,,fr,67.68.209.252,slkarim@sympatico.ca,14266736,000000121918518,4,4,RIEN,3
301715,20-DEC-11,19-DEC-11,Mel,,en,142.143.2.60,anne-maria.hawkes@sympatico.ca,14296954,000000121981802,5,5,,5
301716,20-DEC-11,19-DEC-11,Elsy,,en,70.50.197.244,GeorgeCaldwell@sympatico.ca,14296368,000000121989479,5,4,,5
301717,20-DEC-11,19-DEC-11,Roy,,en,99.228.208.145,capt.kev@sympatico.ca,14297636,000000121983152,5,4,nothing,5
301718,20-DEC-11,19-DEC-11,Rym,,fr,69.156.203.178,fxlabbeblondeau@bell.net,14299252,000000121987531,1,1,"Pouvez-vous s'il-vous-plaît demander au personne du service technique d'arrêter de nous faire faire un ""reset"" sur le routeur. Il me faut environ 30 min pour configurer les options sur le routeur et ça fait au moins 5 fois qu'on me demande de faire un reset et ce après 2 minute de passé au téléphone en moyenne. Lorsque je perds l'internet aucune solution géniale n'est proposé alors maintenant je préfère ne plus appeler et attendre environ une heure et le modem recommence à fonctionner normalement.",4
301719,20-DEC-11,19-DEC-11,Leah,,en,174.94.34.159,lorpaul@sympatico.ca,14301470,000000121997679,3,4,,4
301720,18-DEC-11,18-DEC-11,Brenda,,en,74.14.7.86,nigalishm@sympatico.ca,14285612,000000121967387,1,2,,1
301721,18-DEC-11,17-DEC-11,Med Waheb,,fr,70.53.251.93,lindalain@bell.net,14284358,000000121951811,4,3,j'ai tjrs des problèmes intermitant avec ma ligne téléphonique.  ,5
302211,18-DEC-11,17-DEC-11,Salvador,,en,64.231.226.188,jpip@sympatico.ca,14283718,000000121958229,2,1,THE DOWNLOAD SPEED WAS VERY SLOW.IT WAS TO HAVE BEEN INCREASED TO 1.2MPS> AFTER ABOUT 1HOUR IT WAS BACK TO 590KPS. WE ARE NOT VERY HAPPY WITH BELL INTERNET!!!!,2
302212,20-DEC-11,19-DEC-11,Dawood,,en,76.70.113.232,gideonweintraub@sympatico.ca,14299466,000000121991236,5,5,,5
302213,20-DEC-11,19-DEC-11,Suriya Priya,,en,184.144.110.221,tyson.consult@sympatico.ca,14304938,000000121990970,3,3,answer technical questions better,3
302214,20-DEC-11,19-DEC-11,Bumi,,en,69.156.91.204,dennis.talbot@sympatico.ca,14298526,000000121995829,5,4,shorten the number of promps I had to go through to finally talk to an agent,4
302215,20-DEC-11,19-DEC-11,Hector,,en,69.156.58.153,bl.enterprises@sympatico.ca,14297346,000000121994926,4,4,,4
302216,20-DEC-11,19-DEC-11,Kathy,,en,74.15.101.64,newfie16@sympatico.ca,14302618,000000121993104,5,5,"
Can't think of anything more (KATERINE) coiuld of done for me. 
Thank you Katerine!!!",4
302217,20-DEC-11,19-DEC-11,Cristobal,,en,174.89.109.209,patgeoffmatthews@sympatico.ca,14302904,000000121998142,4,5,this was best customer care that i have received - good technician and problem solved very quickly.  question 4 does not apply here because recent experience was excellent but i am still thinking of switching from bell - good example of service - i am having trouble submitting this questionnaire,3
302218,20-DEC-11,19-DEC-11,Danny,,en,205.189.194.204,jianghai.mei@sympatico.ca,14300496,000000121987657,4,4,,5
302219,20-DEC-11,19-DEC-11,Moez,,fr,132.209.100.2,mireille.lalancette@sympatico.ca,14302338,000000121984030,3,3,,4
302220,20-DEC-11,19-DEC-11,Linda,,en,70.48.1.173,haselpark@sympatico.ca,14299760,000000121991866,5,5,I can't think of anything! Well done!,5
302221,20-DEC-11,19-DEC-11,Bry,,en,70.48.249.121,ktmoura@sympatico.ca,14301102,000000121994076,5,5,,5
302222,20-DEC-11,19-DEC-11,Med Jeber,,en,76.69.28.143,jarroyas@sympatico.ca,14300238,000000121986227,5,5,none,5
302223,20-DEC-11,19-DEC-11,Salvador,,en,174.95.143.48,olive_powers@sympatico.ca,14302786,000000121986342,4,4,,4
302224,20-DEC-11,19-DEC-11,Rudys,,en,204.101.237.139,m.moir@sympatico.ca,14301644,000000121981804,3,3,Not have botched my order to begin with. ,1
302225,20-DEC-11,14-DEC-11,Imen,,fr,142.217.166.226,suziedurand@sympatico.ca,14255132,000000121892476,5,5,,5
302226,20-DEC-11,15-DEC-11,Med Karim,,fr,67.68.173.111,lyally@sympatico.ca,14263232,000000121914525,5,5,"tout s'est bien déroulé,merci",5
302227,20-DEC-11,16-DEC-11,Zaccheus,,en,159.18.53.4,soulaffinity@sympatico.ca,14277782,000000121940237,4,1,Agent said he would have someone call me back to schedule move of my pots splitter. That call was never made,2
302228,20-DEC-11,19-DEC-11,Dhanasekar,,en,184.146.155.249,wrelf@bell.net,14305250,000000121980881,5,5,Nothing,5
302229,20-DEC-11,02-DEC-11,Robert,,en,70.29.15.107,georgette_lam@sympatico.ca,14181330,000000121642041,5,5,,4
302230,20-DEC-11,19-DEC-11,Rudolf,,fr,174.93.228.61,louise.szczerbinski@sympatico.ca,14301488,000000121991576,5,5,,5
302231,20-DEC-11,19-DEC-11,Jason,,en,65.94.99.155,bufcfc@sympatico.ca,14297546,000000121998159,1,2,Called to say  the technician would not be coming. Instead i spent 8 Hrs. waiting.,1
302232,20-DEC-11,19-DEC-11,Eleanor,,en,184.147.63.144,bsms@sympatico.ca,14297536,000000121982716,5,5,It would be nice if Bell just updated the customer with all the current specials BEFORE the customer calls in to complain....,5
302233,20-DEC-11,19-DEC-11,Christine,,en,174.95.24.253,gkwok@sympatico.ca,14299524,000000121984040,5,4,"my bill of this month is not clear,it seem like wrongly over charged me, I experinced that such case was more than once a year happened on me, I am not happy.",3
302234,20-DEC-11,16-DEC-11,Sandra,,en,76.67.48.85,cecilia.bourget@sympatico.ca,14269812,000000121938004,4,4,I really do not have any suggestions,4
302235,20-DEC-11,19-DEC-11,John,,en,74.14.117.214,bill.heise@sympatico.ca,14297322,000000121990740,3,1,"I tried several times to put in my password.  I do not want a new password
and told the rep that yesterday.  I tried to use my password again today and
itkeeps being rejected.  This was done in reply to my Bell e-bill coming up in my in box and my question about the amount.",1
302236,20-DEC-11,19-DEC-11,Alexander,,en,67.70.162.78,tssullivan@sympatico.ca,14304908,000000121987712,5,5,,5
302237,20-DEC-11,18-DEC-11,Hency,,en,174.88.79.119,syed.zaidi@sympatico.ca,14295558,000000121977956,3,4,Bell should pay more attention to Loyal Customers before it's too late.,3
302238,20-DEC-11,19-DEC-11,Merly,,en,70.24.180.68,granny25@sympatico.ca,14299576,000000121992767,5,5,nothing,5
302239,20-DEC-11,19-DEC-11,Pradheep Kumaar,,en,65.92.207.164,joncav@sympatico.ca,14300686,000000121990330,5,5,,5
302240,20-DEC-11,17-DEC-11,Henry,,en,184.144.79.172,gmiller24@bell.net,14282504,000000121954490,5,5,Your TV guy Henry was great. Nobody showed up for my modem replacement and now it's a week later and still no upgrade. Your service is a JOKE. I will be canceling all (TV/Phone/Internet)in the new year. Check your phone recordings for all you need to know. ,1
302241,20-DEC-11,19-DEC-11,Emmanuelle,,en,50.101.150.135,herman.dyk@sympatico.ca,14299842,000000121997421,4,2,,3
302242,20-DEC-11,13-DEC-11,Hema,,en,174.88.79.121,s.moore56@bell.net,14241458,000000121880145,1,1,English speaking represtatives,2
302243,20-DEC-11,13-DEC-11,Sharon,,en,74.15.31.155,makzyonsek@bell.net,14238578,000000121878675,5,5,,2
302244,20-DEC-11,12-DEC-11,Nora,,en,184.147.201.209,mcvetkovic@sympatico.ca,14224794,000000121852344,5,5,"the adaptor was gone for the internet and this took place on Sunday.  I did not get a new one until Tuesday afternoo.  I was happy to get it on Tuesday, but I think I should be able to get a new one that night or first thing monday morning.  An example such as having it available at one of the bell stores.  
",3
302245,20-DEC-11,19-DEC-11,Jorge Alberto,,en,74.15.26.192,grizzlysden@sympatico.ca,14299610,000000121987825,4,5,Litening to cpncerms is a major part of resolving the issue - and never assume Bell is right.,2
302246,20-DEC-11,18-DEC-11,Brenda,,en,64.231.221.132,ecarli@sympatico.ca,14290544,000000121975054,5,5,,5
302247,20-DEC-11,18-DEC-11,Meriem,,fr,70.48.18.17,mario.lemonde@sympatico.ca,14293232,000000121970795,5,5,,4
302248,20-DEC-11,19-DEC-11,Manel,,fr,174.88.160.164,jean.sim@sympatico.ca,14300356,000000121995336,4,4,,4
302249,20-DEC-11,05-MAY-09,Rajan,,en,174.93.41.58,wvail@sympatico.ca,5879615,000000098520918,4,4,,5
302250,20-DEC-11,19-DEC-11,Chiraz,,fr,174.89.164.60,irapotan@sympatico.ca,14300050,000000121991186,5,5,,5
302251,20-DEC-11,19-DEC-11,Gloria,,en,76.64.92.168,white1148@sympatico.ca,14305174,000000121985628,5,5,nothing that comes to mind at this time,5
302252,21-DEC-11,19-DEC-11,Eddy,,en,76.66.125.230,kingzeus@bell.net,14301040,000000121992642,4,4,,4
302253,17-DEC-11,03-DEC-11,Noureddine,,fr,174.95.237.68,sandrahassan@sympatico.ca,14197000,000000121665530,1,1,"j'ai rappelé après 16 pour savoir quand le technicien qui était censé être là entre 8 et 12 et ensuite avant 16 arriverait. on m'a dit qu'il n'y avait pas de RV pour le 3 mais plutôt pour le 4! Nul , totalement nul, comme service",1
302732,22-DEC-11,21-DEC-11,Pradheep Kumaar,,en,65.95.142.104,gdb1@sympatico.ca,14316264,000000122048042,5,5,very efficient service. My contact was very helpful,5
302733,22-DEC-11,21-DEC-11,Alisia,,en,209.141.165.199,jpaul279@bell.net,14318194,000000122053532,5,5,,5
302734,22-DEC-11,21-DEC-11,Christopher,,en,65.95.214.175,kenorae@sympatico.ca,14318562,000000122042844,4,4,"Although I was clear on the phone when I started that I was looking to add WIFI into my home, I was transferred 3 times before I was put on to a technician who could supposedly help me, I find this to be a common problem in going through your Bell phone number.",4
302735,22-DEC-11,21-DEC-11,Arthi,,en,174.92.50.235,powrie.family@sympatico.ca,14321744,000000122039320,1,1,"Having been promised a return call in 4-5 hours (as per Arthi) no call was received.( I knew when she told me that I would be receiving a call back, that it would never happen.) I also had to ask Arthi to repeat questions. As of now the problem still exists.",2
302736,22-DEC-11,21-DEC-11,Med Lassaad,,fr,70.48.168.98,JULIEHALEY@sympatico.ca,14311648,000000122041856,3,,Je ne suis pas certaine si le problème est résolue.  Je me suis fait assuré il y a environ un mois que le problème ne se reproduirait plus mais ce n'est pas le cas. On verras j'imagine. Le probleme est que mes courriels se doublent à une moment donné en m'envoyant environ 500 messages que j'ai déjà dans ma boîte.,1
302737,22-DEC-11,21-DEC-11,Alexandra,,en,174.88.205.39,GArseneau@bell.net,14311608,000000122057664,5,4,Tell me why my internet went down in the first place,4
302738,22-DEC-11,21-DEC-11,Shiann,,en,174.95.153.95,pigdude@bell.net,14321634,000000122037424,3,4,The first agent coiuld have solved my issue instead of having to escalate.  Second agent fixed issue in 2 minutes,3
302739,22-DEC-11,21-DEC-11,Zaccheus,,en,174.92.91.195,neptune1950@bell.net,14320914,000000122036263,5,5,thank you very much for help.you do a great job. to all a VERY MERRY CHRSTMAS & A HAPPY NEW YEAR.,5
302740,22-DEC-11,21-DEC-11,Camille,,fr,67.68.166.48,bouting@sympatico.ca,14313248,000000122049569,5,4,"Rien: L'agent était très courtoit et compétant.  Il a pris tout le temps nécessaire pour régler mon problème.
Grand merci ",5
302741,22-DEC-11,21-DEC-11,Tine,,en,70.50.32.19,robbywitham@sympatico.ca,14322328,000000122042567,1,1,Show up for your appointment.  I was told to be home all day for your tech to do some work and nobody showed up.,1
302742,22-DEC-11,21-DEC-11,Mohamed,,fr,67.68.182.252,a.lemay@sympatico.ca,14311822,000000122045883,4,4,rien,4
302743,22-DEC-11,21-DEC-11,Mathew,,en,70.31.40.124,putsy@sympatico.ca,14321820,000000122036062,5,4,,5
302744,22-DEC-11,21-DEC-11,Elijah,,en,67.68.17.98,jllivie@sympatico.ca,14317908,000000122056731,5,5,nothing the service tech was polite and knowledgeable. He helped in the minimum amount of time excelently,5
302745,22-DEC-11,21-DEC-11,Elvis Francisco,,en,70.31.40.124,putsy@sympatico.ca,14321822,000000122045862,5,5,,5
302746,22-DEC-11,21-DEC-11,Adel,,fr,76.67.165.187,lariveenicole@sympatico.ca,14318900,000000122035908,5,5,,5
302747,22-DEC-11,21-DEC-11,Srinivasan,,en,65.93.110.147,burkeee@bell.net,14313452,000000122045874,3,1,Get every one on the same page I hear diff things from everyone I really regreet comming back to Bell your coustomer service is bad I am not PLEASED!!!!,1
302748,22-DEC-11,21-DEC-11,Hakim,,en,70.54.6.156,aries.bergsma@sympatico.ca,14312582,000000122049878,5,5,Nothing,5
302749,22-DEC-11,21-DEC-11,Milo,,en,76.70.46.205,sg.arnott@sympatico.ca,14323040,000000122052171,5,4,You could have called me back within the 24 to 48 hr window you gave me. I had to call you back and then it was resolved. My initial call was made on Monday at 6:30pm,4
302750,22-DEC-11,21-DEC-11,Danny,,en,70.49.11.171,ruftara@sympatico.ca,14322616,000000122035642,5,4,Improve the knowledge of the front desk supporters,4
302751,22-DEC-11,21-DEC-11,Nayeem,,en,67.71.20.166,lionel.moser@sympatico.ca,14319132,000000122046225,2,2,"Earlier in the day I called to change my internet package to address changing needs. I was offered a replacement modem at no charge. I noted that the replacement modem was the same model as the one currently supplied to me by Bell, and I declined. Later I thought that I later realized that a replacement modem would probably have newer software, as the software on the one currently rented is 4 years old, and certain functionality does not work.

The technician with whom I spoke did not understand my question and did not respond to it. He remotely checked my modem and told me it wold support my new package, which I already knew and was not the question I asked. I said I would like a new modem if it would have newer software. I did not get an answer to that question, I did not get a new modem. And for the record, the modem is a 2Wire 2701HG-G, with 4-year-old software version 5.29.115.5. There is a newer version of the software, 6.1.5.72-enh.tm. ",2
302752,22-DEC-11,21-DEC-11,Fatma,,fr,76.67.85.22,docyr@sympatico.ca,14315122,000000122036951,5,5,,5
302753,22-DEC-11,21-DEC-11,Adnan,,en,174.95.91.46,sadovnick@sympatico.ca,14322740,000000122054630,5,5,,4
302754,22-DEC-11,21-DEC-11,Priya,,en,76.65.12.120,decampenhout@sympatico.ca,14314742,000000122041151,5,5,,5
302755,22-DEC-11,21-DEC-11,Prem,,en,70.27.86.60,bosbourne@sympatico.ca,14313227,000000122045613,5,5,,5
302756,22-DEC-11,21-DEC-11,Meriem,,fr,69.158.175.102,jacques.deneault@sympatico.ca,14317348,000000122034606,5,5,,5
302757,22-DEC-11,21-DEC-11,Naveenkumar,,en,184.144.149.60,sopcam@sympatico.ca,14323410,000000122051342,5,5,"This agent was extremely patient, knowledgeable and professional.He explained the problem in detail and walked me through each step with a positive attitude. Great service!",5
302758,22-DEC-11,21-DEC-11,Srinivasan,,en,70.49.104.43,megregor@sympatico.ca,14320234,000000122040167,3,4,"Explain why deleting all incoming e-mails does not delete them from the server and senders are notified that my ""box is full"".",5
302759,22-DEC-11,21-DEC-11,Srinivasan,,en,68.71.22.2,crafty@sympatico.ca,14314262,000000122052252,1,2,"The individule I was speaking to was very hard to understand and although I was able to get back on line by By-passing the router it was not the right answer, as well his phone cut us off 3 times and he had to call back.",2
302760,22-DEC-11,21-DEC-11,Mohammed,,en,70.54.91.98,liseturpin@sympatico.ca,14319210,000000122036370,4,4,"Had I not remembered my hotmail password, an account I do not use and only login because of your association with windows live, I would have been pouched. I work from home and run a charity and I would not have been able to work for 24 hours. That is unacceptable...",4
302761,22-DEC-11,21-DEC-11,Djouaihia,,fr,65.94.246.10,pmtl@sympatico.ca,14321696,000000122048470,3,,"Le problème étant un problème  chez Bell, il aurait du être resolu sans affecter vos clients. Ceci arrive beaucoup trop souvent!",1
302762,22-DEC-11,21-DEC-11,Med Amine,,fr,76.67.86.63,g_lessard@bell.net,14316154,000000122050060,3,2,Employé mieux former ,3
302763,22-DEC-11,21-DEC-11,Krishnan,,en,174.91.11.215,jlenson@bell.net,14317902,000000122048968,5,5,,5
302764,22-DEC-11,21-DEC-11,David,,en,184.148.185.239,HALVORSEN@sympatico.ca,14311626,000000122054142,4,4,,4
301165,20-DEC-11,19-DEC-11,Merly,,en,184.145.127.149,sid.jones@sympatico.ca,14304194,000000121988493,5,5,"The situation was resolved by Peter (Merly could not resolve the issue.
This issue should have been resolved in September when I first started having problems. In September I advised Bell that the problem was a DNS server problem but they kept insisting that it was not the issue. I have called 10 times since then with the same issue and it was ignored. There has to be a situation that after repeated calls with a problem that the issue is elevated to someone who knows how to fix the issue. Every time I called I was put through the same routine Eg: We need to check the settings etc. I knew more about the issue than the people I was speaking with! I was about to change ISP from Bell until yesterday when at last after 3 months of trying I finally was able to speak with Peter who LISTENED to what I was telling him about the issue. The problem was the Bell server and he took immediate steps to change the server and setup the system to resolve the issue. So when you get repeated calls elevate the problem to someone who knows what they are doing and don't keep dealing with an issue with your standard procedures.",4
301166,20-DEC-11,15-DEC-11,Susy,,en,70.31.74.137,lindarussel@bell.net,14262954,000000121917457,4,4,"perhaps less wait time, butthe rep was friendly and patient with me and my slow typing skills.",5
301167,20-DEC-11,18-DEC-11,Cesar,,en,69.158.128.115,hankoster@sympatico.ca,14291276,000000121976316,5,5,,4
301168,20-DEC-11,19-DEC-11,Diego,,en,76.65.11.237,sigmar@sympatico.ca,14304204,000000121985843,5,5,"unfortunately when my password issue was resolved for my pc's, i lost connection with the ipad2.
this has happened twice for no apparent reason. hopefully bell can improve the system so that passwords are not lost so easily.",5
301169,20-DEC-11,19-DEC-11,Ibtissem,,fr,70.30.160.124,ebisson@sympatico.ca,14298842,000000121982085,5,5,"Je suis 150% satisfait mais le 19Dec. j'ai téléphoné a un autre département pour savoir si je pouvais joindre 2 fils de 6' ensembble pour mon fax et j'ai trouvé la femme très expéditive,triste que le service ne soit pas uniformee dans tout les départements !!!",5
301170,20-DEC-11,17-DEC-11,Christine,,en,208.97.98.178,john.palazzolo@sympatico.ca,14283636,000000121960783,4,3,my dsl upgrade was scheduled for Sunday but my dsl was dis-connected on Saturday. So I was without internet for ONE day.  Customer service said that was normal.  Technician said it was not. ,5
301171,21-DEC-11,18-DEC-11,Wynbert,,en,38.116.202.21,jsjkovalick@bell.net,14292190,000000121978199,3,3,"i expected a technician friday evening.  they phoned at 9:00 p.m. to rescedule.  said i was first appt saturday, 8:00 a.m. , i called at 10:00, they said no , its 8:00 to 12:00 no scheduled time, guy showed up at 11:40, unplugged my tv and vcr to plug his stuff in.  did not ask.  i had another plug inside computer desk which is used for computer.  we got mad at each other.  he left.  he told me it was only 5 minute job.  took forever to reach a voice to rescedule.  they said they would have technician there sunday morning and job would be done before 9:00 a.m.  waited until 10:30, still noone , so i had to run out.  back at 11:00.  bell truck sitting infront of house.  i pulled my car in my laneway and waited for tech to come in.  noone came.  went outside .5 hour later and there was note in door saying noone home!!!!! OMG!!!!, Phoned, they said guy doing 1 job then will come back.  i waited till 2:00, they said job just given to another tech.  he showed up at 4:30 said he just got call.  took him 1.5 hours, said there was no way for 5 minute job.  he was great, very professional, however when he left, the laptop did not work wireless, i had to phone for assistance.  it was also only hooked up for 2 gig (or whatever it is)  i was quoted for 20!!! so again had to spend time on phone monday morning working that out!!!!!",1
301172,21-DEC-11,20-DEC-11,Xenia,,en,174.91.140.84,ethel.mah@sympatico.ca,14307094,000000122020154,4,5,,5
301173,21-DEC-11,20-DEC-11,Walter,,en,70.54.54.237,tsekos@sympatico.ca,14311034,000000122017174,4,5,get support from canada only,4
301174,21-DEC-11,20-DEC-11,Hassiba,,fr,174.92.244.45,etienne.r@sympatico.ca,14307096,000000122017496,5,5,rien il y a des  techniciens et techniciennes qui connaissent leur metier)qui nous aident enormément,5
301175,21-DEC-11,20-DEC-11,Dana,,en,64.229.220.85,vgillett18@bell.net,14311114,000000122008709,5,4, not have made the error in the first place,4
301176,21-DEC-11,20-DEC-11,Jacques,,en,70.31.76.105,v.loggie@sympatico.ca,14311078,000000122013499,4,4,"Phone service is terrible (customer 
inquiry language is low quality unless you call several times and get someone you can understand)",3
301177,21-DEC-11,20-DEC-11,Tayssir,,fr,184.144.192.112,yolandelaliberte@sympatico.ca,14311336,000000122011215,3,4,"VOS APPELS DE FIN DE SEMAINE CONCERNANT LE RENOUVELLEMENT D'ABONNEMENT FRISENT LA MALHONNÊTETÉ...JE SUIS AVEC BELL DEPUIS 55 ANS...POURQUOI DOIS-JE PASSER PAR DES INTERMÉDIAIRES POUR AVOIR DROIT À VOS PROMOTIONS ??? JE N'AIME PAS CETTE FAÇON DE PROCÉDER,
MA CONSEILLÊRE A FAIT DU BON TRAVAIL ET LA REMERCIE...J'AI ÉTÉ TRÈS PRÈS D'ACCEPTER LES OFFRES DE VIDÉOTRON.
À VOUS DE FAIRE EN SORTE QUE CELA N'ARRIVE PLUS.",3
301178,21-DEC-11,19-DEC-11,Diana,,en,76.66.132.227,sjwild@sympatico.ca,14304242,000000121989876,4,3,improve network speed.,4
301179,21-DEC-11,20-DEC-11,Edwin,,en,174.89.42.246,tjel@sympatico.ca,14310942,000000122018523,4,4,,5
301180,21-DEC-11,20-DEC-11,Adel,,fr,174.91.250.215,zab2@bell.net,14311386,000000122018513,5,5,"Il faudrait plus de représentant comme Adèl car ça était simple et rapide, quand j'appelle chez Bell je veux qu'on m'ecoute et qu'on résout mon problème pour moi et non pour le représentant, hier le représentant adel a très bien répondu a mon service. Pour moi et non pour lui merci et qu' il continue comme ça.
",4
301181,21-DEC-11,19-DEC-11,Bismiya,,en,69.157.1.250,rl.tripp@sympatico.ca,14303566,000000121989750,2,1,"Not to sound racist,  I found the representative difficult to understand.  I had to ask her to repeat her questions.  My neighbor resolved my problem. ",4
301182,21-DEC-11,20-DEC-11,Vijay,,en,76.69.0.145,dan_poirier@sympatico.ca,14306608,000000122009191,5,5,,5
301183,21-DEC-11,20-DEC-11,Dashrathan,,en,216.209.139.186,silvan.demedici@sympatico.ca,14310588,000000122015204,4,2,You could have found a way to either disable my junk mail filter or redirect the junk mail folder to my inbox.,2
301184,21-DEC-11,20-DEC-11,Slah,,fr,174.89.181.48,jcl@bell.net,14307952,000000122017820,5,4,"Je verrai si mon problème de connexion internet est réglé. Ce n'est pas le conseiller qui est en jeu, car compétent.
À force d'augmenter les prix vous finirez par perdre d'autres clients.",3
301185,21-DEC-11,20-DEC-11,Carlton,,en,216.208.90.2,rmbourgoin@sympatico.ca,14310200,000000122011297,5,5,It was the best experience I have ever had with Bell.,4
301186,21-DEC-11,19-DEC-11,Jordan,,en,74.14.151.2,rteachout@bell.net,14303796,000000121997278,5,5,Called loyalty department first.,4
301187,21-DEC-11,15-DEC-11,Amine,,fr,69.159.157.224,denise14@bell.net,14259178,000000121915997,5,5,,5
301722,18-DEC-11,17-DEC-11,Glenn,,en,76.70.46.94,jamescjant@bell.net,14283160,000000121953773,5,4,,5
301723,18-DEC-11,05-NOV-11,Hayett,,fr,69.156.18.14,andre.let@sympatico.ca,13876926,000000121049420,1,1,régler le problème de mot de passe,1
301724,18-DEC-11,18-DEC-11,,,fr,173.179.247.96,,,,5,5,,5
301725,19-DEC-11,18-DEC-11,Cherif,,fr,69.159.181.60,mimi.roch@sympatico.ca,14293614,000000121972166,5,5,,5
301726,19-DEC-11,18-DEC-11,Marta,,en,64.231.162.181,pawinter@sympatico.ca,14294172,000000121970128,5,5,,3
301727,19-DEC-11,18-DEC-11,Edwin,,en,24.36.197.127,mark.wasilewski@sympatico.ca,14293262,000000121978014,5,1,His service was good but he sold me a package that seized my computer and i could not get help,2
301728,19-DEC-11,18-DEC-11,Marco,,en,70.27.129.136,j.cousins@sympatico.ca,14291572,000000121976839,5,5,,5
301729,19-DEC-11,18-DEC-11,Chad,,en,65.92.190.4,macnwil@bell.net,14293072,000000121973933,5,5,,5
301730,19-DEC-11,18-DEC-11,Hatem,,fr,70.49.52.89,ldesrochers01024@sympatico.ca,14292704,000000121974606,4,4,,4
301731,19-DEC-11,18-DEC-11,Victoria,,fr,70.55.164.210,rtrudel4011@sympatico.ca,14294908,000000121977262,5,5,Rien sinon parler à une personne au lieu d'un répondeur pour l'accueil .,5
301732,19-DEC-11,18-DEC-11,Suraj,,en,76.67.100.209,alipton@sympatico.ca,14288662,000000121968985,4,5,called twice Could not hear or connect with first person. So...recalled and the second person was excellent. got my puter up and running in a couple of minutes. thankx,4
301733,19-DEC-11,18-DEC-11,Aymen,,fr,184.144.189.204,toofastforyou@sympatico.ca,14295790,000000121970598,5,4,Augmenter la vitesse de l'information du DSL...,4
301734,19-DEC-11,18-DEC-11,Ajay,,en,69.156.127.70,a.swain@sympatico.ca,14288466,000000121970400,5,5,everything was answered to our satisfaction.,5
301735,19-DEC-11,18-DEC-11,Stephane,,en,76.65.46.49,tgifr@sympatico.ca,14295660,000000121976616,5,5,It was excellent service and the  person who fixed the problam was so polite.,5
301736,19-DEC-11,18-DEC-11,Salvador,,en,70.50.128.245,mccabe60@sympatico.ca,14293392,000000121974244,5,5,I can't think of a thing!!,5
301737,19-DEC-11,14-DEC-11,Tshering,,en,65.94.123.19,markserres@sympatico.ca,14251388,000000121885415,4,4,the experience was find but the internet service is not -,1
301738,19-DEC-11,18-DEC-11,Jose,,en,69.158.55.148,tpinto@sympatico.ca,14295804,000000121972428,1,1,The rep. could not fix the problem.  He said a level up would call back in 15 minutes.  It has been a day a no one called.,1
301739,19-DEC-11,16-DEC-11,Zaccheus,,en,65.39.148.28,katiewilliams@bell.net,14273760,000000121948313,4,4,,4
301740,19-DEC-11,18-DEC-11,Diego,,en,70.52.170.118,erica.gilbert@sympatico.ca,14290652,000000121976906,5,5,,5
301741,19-DEC-11,18-DEC-11,Edwin,,en,174.88.42.176,sunita.p@sympatico.ca,14295498,000000121968677,5,5,nothing,5
301742,19-DEC-11,18-DEC-11,Benjamin,,en,184.145.77.96,cdshep@sympatico.ca,14289594,000000121979041,3,4,My call to tech support was to verify a disruption of service in my area. After trying some resets etc it was verified that a disruption had occured. It seemed the person who responded to my call was unaware of that.,4
301743,19-DEC-11,14-DEC-11,Souheil Kilani,,fr,65.94.47.118,anniemolinvasseur@sympatico.ca,14244562,000000121894937,5,5,,3
301744,19-DEC-11,18-DEC-11,Naveed,,en,76.67.31.47,www.rcj@sympatico.ca,14296108,000000121971505,5,5,"nothing in this particular problem. Naveed fixed my problem and chatted with me while we waited for the computer to do it's thing, I could in this incidence understand his english with not problem. Not so in the past though. While still saying he did the job he was hired to to and did well, I still want Bell to hire Canadians not people in other countries.",5
301745,19-DEC-11,18-DEC-11,Diego,,en,70.31.124.243,lowshell@bell.net,14292948,000000121970093,5,5," sound quality during the call was odd. 
some feedback from my voice making it tricky to hear occasionally ",5
301746,19-DEC-11,18-DEC-11,Oussema,,en,76.64.250.132,jacquesroberge1@sympatico.ca,14291641,000000121971117,4,4,,4
301747,19-DEC-11,18-DEC-11,Sharmila,,en,174.93.11.149,j.geoffrey@sympatico.ca,14291578,000000121972171,5,5,Nothing,4
301748,19-DEC-11,18-DEC-11,Samy,,fr,184.151.115.115,saintdenis@sympatico.ca,14294970,000000121979131,5,5,"J'aurais aimé savoir pourquoi on a bloqué mon mot de passe. Pourquoi aussi BELL tarde tant à donner un service de haute vitesse à Chute-à-Blondeau, ce qui m'oblige à prendre une connexion mobile très dispendieuse.
Mais Samy XZ392 a été excellent, faisant preuve de grande patience face à mes carences techniques. Avec grand respect et déférence, il a conservé une approche polie. Il s'est assuré que j'aie entière satisfaction.
Yves Saint-Denis, M.A., Ph.D., D.ès L.",4
301749,19-DEC-11,17-DEC-11,Alvaro,,en,184.147.184.31,varga@bell.net,14287858,000000121965596,5,5,every thing is ok,5
301750,19-DEC-11,18-DEC-11,Brenda,,en,74.14.159.181,margaretmartin@sympatico.ca,14293190,000000121973573,5,4,N/A,5
301751,19-DEC-11,17-DEC-11,Arun,,en,65.95.10.109,carolinontario@sympatico.ca,14280552,000000121965203,5,5,,5
301752,19-DEC-11,18-DEC-11,Gabriel,,en,134.117.23.134,bill_jack@sympatico.ca,14289154,000000121970461,,1,"We didn't make a this call
 re: your Internet service, at 12:48:49 PM on Sunday, December 18, 2011 (reference 121970461) 
No-one was home at this time.  
A thief perhaps ?",
301753,19-DEC-11,18-DEC-11,Carlton,,en,64.231.155.204,alanparaie@bell.net,14288610,000000121967828,4,3,,4
301754,19-DEC-11,17-DEC-11,Nagender,,en,184.146.138.216,mfm67@sympatico.ca,14285120,000000121955772,4,4,"Person helping me was very knowlegeable, polite and patient.",4
301755,19-DEC-11,15-DEC-11,Moses,,en,70.55.38.2,jane@bell.net,14261344,000000121913300,4,3,,4
301756,19-DEC-11,18-DEC-11,Yassine,,fr,174.94.108.235,rst_martin@sympatico.ca,14294900,000000121968623,5,5,Que mes factures soient mises à jour au moment que je les reçois.Que ce qu'un employé me confirme ne change pas du jour au lendemain.,5
301757,19-DEC-11,18-DEC-11,Dilip,,en,184.145.86.72,ehpopov@sympatico.ca,14290570,000000121972543,5,4,,5
301758,19-DEC-11,16-DEC-11,Ajay,,en,65.92.207.36,gernpat@bell.net,14271990,000000121949444,2,2,"I wanted to speak with someone from Canada but was speaking with someone from India...no offence but it made the whole experience very stressful. I could not understand him nor could he understand me. We were told that our e-mail ended with .ca but it is really .net. If I had the choice to go back to Eastlink...I would. This system is way to unfriendly to deal with. I had problems with my satelite tv (4) but thank God not with my telephone.
Pat Leroux",1
301759,19-DEC-11,18-DEC-11,Jamie,,en,71.19.162.50,glenn.middleton@sympatico.ca,14291094,000000121979729,1,1,"First start by listening to the customer. 
Know there ARE other alternatives",1
301760,19-DEC-11,18-DEC-11,Hency,,en,184.146.1.168,rosenbaum4@sympatico.ca,14294848,000000121969929,5,5,always have Hendy assist customers.  she was extremely efficient and kind.,5
301761,18-DEC-11,15-DEC-11,Faouzia,,fr,70.53.236.190,sergegagne@sympatico.ca,14266472,000000121909682,1,5,attente de 45 minutes pour quelque choses de simple,2
301762,18-DEC-11,17-DEC-11,Jessica,,en,74.12.146.222,lcalfonso44@sympatico.ca,14284232,000000121966832,5,5,nothing,5
302254,17-DEC-11,26-OCT-11,Nas,,en,174.91.117.94,kristajosh@bell.net,13769936,000000120815910,,,,1
302255,17-DEC-11,15-DEC-11,Med amir,,fr,184.144.156.177,ilika@sympatico.ca,14261080,000000121919780,5,5,,5
302256,17-DEC-11,30-NOV-11,Ronald,,en,206.172.234.104,carldodok@sympatico.ca,14152912,000000121597218,5,5,,5
302257,17-DEC-11,16-DEC-11,Oliver,,en,50.100.50.56,mhatelt@sympatico.ca,14275302,000000121944305,1,1,Please call me direct so I can vent my spleen. 905 791 1072.,1
302258,17-DEC-11,14-DEC-11,Arselene,,fr,174.89.241.237,madeleine.sofia@sympatico.ca,14251120,000000121889530,5,5,"LE TEMPS D'ATTENTE POUR PARLER AVEC UN CONSEILLER EST TROP LONG (45 MINUTES) 
POURQUOI LE NOM DU CONSEILLÉ NE FIGURE PLUS SUR LE QUESTIONNAIRE ?",5
302259,17-DEC-11,02-DEC-11,Mohamed,,fr,76.64.136.29,ravendapoitras@sympatico.ca,14186676,000000121651023,5,5,Placer un appel téléphonique avant et après les modifications sur le réseau.,4
302260,17-DEC-11,04-DEC-11,Divya,,en,70.53.118.39,fquan@sympatico.ca,14200758,000000121677235,4,5,,5
302261,17-DEC-11,13-DEC-11,Duncan,,en,174.92.66.184,pgchretien@bell.net,14240412,000000121879590,4,5,,5
302262,17-DEC-11,16-DEC-11,Ayesha,,en,184.145.89.136,dl.ferguson@sympatico.ca,14270886,000000121944369,5,5,nothing,5
302263,17-DEC-11,16-DEC-11,Eddy,,en,70.27.51.45,kaludjer@sympatico.ca,14273698,000000121944038,4,2,"Tell me why the first represenative from Dec.5, lied to me about my new plan and a contract.",1
302264,17-DEC-11,16-DEC-11,Mel,,en,64.229.209.64,selseotes@bell.net,14277452,000000121935471,5,5,making my statement more easier for me...am not to smart with all this techincal stuff so maybe my statement could be easier to understand...the agent that help me today WOW me with her patient and explaination on my bill.,5
302265,18-DEC-11,17-DEC-11,Joyce,,en,74.14.36.79,wpurcell@sympatico.ca,14288122,000000121959966,4,4,,5
302266,18-DEC-11,17-DEC-11,Suraj,,en,65.93.44.246,blockerbie@sympatico.ca,14280210,000000121955962,4,5,,4
302267,18-DEC-11,17-DEC-11,Eka,,en,65.95.137.6,rwakely@sympatico.ca,14286832,000000121961803,4,4,"Told me initially about the one time cost for a modem I have been renting for years - seems to be a huge money grab. Also - when people make changes to their plans (TV, phone or Internet) explain how much they will see on their next bill and when they will see a bill with only the new charges shown.",4
302268,18-DEC-11,05-DEC-11,Mathew,,fr,67.68.132.69,marcellin.ct@sympatico.ca,14210900,000000121686932,5,5,,5
302269,18-DEC-11,17-DEC-11,Srinivasan,,en,65.93.109.50,labman@sympatico.ca,14284160,000000121966497,5,4,Tried to use interactive on Computer but found talking on the Phone was a much better experience,5
302270,18-DEC-11,17-DEC-11,John,,en,174.95.114.183,mcontant@sympatico.ca,14285048,000000121957376,1,1,To fix the problem !!!,
302271,18-DEC-11,17-DEC-11,Darwin,,en,70.27.195.205,bj.grace@sympatico.ca,14280172,000000121961654,5,5,Everything went very well.,4
302272,18-DEC-11,17-DEC-11,Med Amine,,fr,76.65.65.172,ouimetl@sympatico.ca,14285794,000000121954394,1,1,"régler le problème la 1ere journée. 4 jours sans service c est intolerable et incomprehensible et surtout sans raison je crois J ai du appeler 4 fois;chaque fois les techniciens ont été gentils affables mais.....rien comme solution Meme le superviseur....2 jours Je suis tres tres insatisfaite!!!",1
302273,18-DEC-11,17-DEC-11,Diego,,en,67.70.94.207,mark.freeman@sympatico.ca,14284856,000000121960078,5,5,"There was no one thing that could be changed at this time. He knew what to do and completed it in good time.
One of the better technical advisors that I have encountered. His english was easrier to understand.",4
302274,18-DEC-11,17-DEC-11,Amelia,,en,69.156.3.210,mcrae50@sympatico.ca,14285050,000000121952921,4,5,this lady is a keeper.(the best in 17 years I had.,5
302275,18-DEC-11,14-DEC-11,Dilip,,en,65.92.114.53,gaetan.dalcourt@sympatico.ca,14247784,000000121884822,1,1,"The representative (from a Call Center in India) could have modified my passwords via remote control. Instead, he chose to send an e-mail to escalate it to the technical department. Two days later I was still without e-mail.",2
302276,18-DEC-11,17-DEC-11,Cecile,,en,65.94.104.192,maxthedog180@bell.net,14284984,000000121961163,5,4,nothing...it was handdled very well.. will have to wait for new modem though to see if problem is resolved,4
302277,18-DEC-11,17-DEC-11,Ali,,en,174.94.79.170,ppapillo@sympatico.ca,14286168,000000121952479,5,5,"Not much, I appreciated that the representive understood and was patience to address my financial needs and offering.",5
302278,18-DEC-11,17-DEC-11,Rodolfo,,en,67.71.4.147,jan.bronson@sympatico.ca,14283174,000000121962581,4,5,,4
302279,18-DEC-11,17-DEC-11,Rodolfo,,en,70.54.11.13,burkee1@sympatico.ca,14280406,000000121967047,5,5,,5
302280,18-DEC-11,16-DEC-11,Mohammed,,en,70.26.147.73,mustangs@bell.net,14275668,000000121944370,5,5,,4
302281,18-DEC-11,17-DEC-11,Jordan,,en,70.29.240.175,suzanneblack@sympatico.ca,14287430,000000121961335,5,,Send the technician the same day.  I'm waiting for someone to show up between 8 and 12 today.,3
302282,18-DEC-11,17-DEC-11,Nabil,,fr,70.49.175.113,rfbenoit_2@sympatico.ca,14286444,000000121963258,5,5,"rien de mieux, tout était parfais.",5
302283,18-DEC-11,17-DEC-11,Ronald,,en,74.15.28.99,mervin.barrett@sympatico.ca,14285110,000000121963697,3,3,Would have liked the representative to check for original problem that was hotmail not being logged off when it should have. It still is not closing on logging off.,4
302284,18-DEC-11,17-DEC-11,Mindy,,en,65.92.175.140,rflorschutz@sympatico.ca,14286448,000000121959615,1,1,Better communication within Bell,1
302285,18-DEC-11,16-DEC-11,Moses,,en,70.50.128.170,cindyw12@sympatico.ca,14270058,000000121944298,4,4,speak better english,3
302286,18-DEC-11,17-DEC-11,Leni,,en,67.70.118.178,christmas_baby@sympatico.ca,14280812,000000121952374,5,4,,5
302287,18-DEC-11,17-DEC-11,Linda,,en,74.198.9.244,markdevry@bell.net,14284862,000000121965879,2,2,"Activate a suspended service faster, you deactivate very quickly but seriously for reactivate not very fast",2
302288,18-DEC-11,15-DEC-11,Irfan,,en,69.156.59.253,haydayfarms@sympatico.ca,14260820,000000121915988,1,1,I have recently found my experience with the whole Bell company to  be terrible.  I am currently looking at other options including Rogers for all my services.,2
302289,18-DEC-11,17-DEC-11,Ana,,en,76.67.105.101,robert.rumley@sympatico.ca,14286608,000000121963791,5,5,Nothing. The agent was very courteous and capable and helped us with our needs.,5
302290,18-DEC-11,17-DEC-11,Naim,,fr,76.69.99.104,claudette.coghlan@sympatico.ca,14280892,000000121956661,5,2,rien c'est le modem qui faisait défaut,5
302291,18-DEC-11,17-DEC-11,Mohammed,,en,70.24.105.176,thomas.rick@sympatico.ca,14287666,000000121957649,5,5,,4
302292,18-DEC-11,17-DEC-11,Susy,,en,76.64.132.41,fred.wright@sympatico.ca,14282222,000000121955224,5,5,nothing,5
302293,18-DEC-11,16-DEC-11,Darwin,,en,174.91.172.57,barbanthony@bell.net,14269107,000000121942412,4,4,,4
302294,19-DEC-11,18-DEC-11,Mohan,,en,184.145.78.191,lenhicks@sympatico.ca,14292736,000000121978594,4,4,,5
302765,17-DEC-11,16-DEC-11,Heithem,,fr,67.70.135.15,godanygo@bell.net,14272156,000000121938576,5,5,,5
302766,18-DEC-11,16-DEC-11,Anne,,en,174.92.48.38,bbm20@bell.net,14269150,000000121945966,5,5,takes too long too confirm I am who I say I am,5
302767,19-DEC-11,16-DEC-11,Vikram,,en,184.145.97.212,homercat@sympatico.ca,14272540,000000121949617,1,1,"1.  Improve language skills.  Had a terrible time understanding the individual!
2.  The individual who tried to help me was inexperienced.  I spent two hours with him on the phone.
3.  His supervisor did call back on Sat. Dec. 17th, however, today, Dec. 19, I still have the same problem.

Further comments.  

I was told to call Microsoft to solve the problem, although I was told my deleted files had not been removed from the server.  

I still have the same problem -- cannot delete files from my e-mail.  Most frustrating.  Point of info, some will delete, but others will not and say ""error, unable to remove""  

This problem has occurred in the past month.  I have never had any problem previously with sympatico.

HELP!!!!!!  I really don't want to have to call India again!!!",1
302768,19-DEC-11,18-DEC-11,Carlos,,en,69.156.18.125,rizzuto65@sympatico.ca,14294708,000000121972064,5,5,Reduce the automated interaction at the beginning of the call.,4
302769,19-DEC-11,18-DEC-11,Diego,,en,64.229.9.176,laura.l@sympatico.ca,14292674,000000121974627,4,4,,5
302770,19-DEC-11,18-DEC-11,Seshadri,,en,70.24.20.162,caboe66@sympatico.ca,14289450,000000121969308,5,5,"Seshadri dealt with resetting my Bell modem. The first agent said I needed to contact Apple because the problem was with the iPad.
Seshadri was Excellent!!! Jim Boegel",4
302771,19-DEC-11,12-DEC-11,Temsu,,en,69.158.177.68,jemoff@sympatico.ca,14221836,000000121842350,4,3,not have issues to begin with would be nice.  Not sure if it's been resolved until we receive a new modem which may be the problem,3
302772,19-DEC-11,17-DEC-11,Tejaswvi,,en,74.15.243.220,jmowle@bell.net,14283546,000000121957910,,,"Lets cuts out the ""CRAP"" - Installer arrives Saturday PM as planned. Installs 1st Modem & line filters. Can't initiate system - 1st password doesn't work - gets another Password; still can't initiate system; checks DSL phone line at outlet jack and also at line inlet to house, with meter; phones Central Office to check for system failure; tries 2nd Modem; tries several more times to initiate system - But ""Internet"" light still continues to turns red; Gives me Tech number 310-7787 to call - if problem persists and leaves. Personally, I think Tejaswvi did all he could.  This ""saga"" continues on Second Survey, in which I interacted with Moses and ""several others"".",
302773,19-DEC-11,18-DEC-11,Elijah,,en,70.31.92.237,fjamil@sympatico.ca,14290796,000000121969491,3,4,"well, the fact that it took me 3 phone calls to move my internet service from one home to another means Bell can overall do a lot better to improve the service.  i made three calls to bell:
1) advise of move to new location
2) follow up to bell to confirm move is ready to happen.  you have to follow up with bell as the expectation is that it will not happen.
3) third call, to advise bell service has not been moved, please make it happen.

expectation met - bell did not deliver.  1 hour and 20 mins on the phone to move my internet, considering i had already placed two prior calls to advise bell.

customer service was pleasant at all times, just no execution.

i hate bell, but am with bell for now",1
302774,19-DEC-11,15-DEC-11,Zishan,,en,65.92.145.80,mckeands@bell.net,14263842,000000121911169,5,4,"I called your service 2 or 3 times in the last 2 weeks to get our web key to stay in the wireless network box.  Each time I try to log on the wrong password is in the box so I called numerous times to have the web key inserted into the box permanently so that I would not have to enter the 16 digit code each time I logged on.  Well the last tech I spoke to assured me that I would not have to add the number again.  But today, the first time I have logged on since talking talking to your tech, the web key was incorrect and I had to enter the   number again.  I called again and heard the same story again from the tech and I was fed up with the service and hung up.  I will re-evaluate my plan with Bell come August when our service plan is up.  ",2
302775,19-DEC-11,18-DEC-11,Ricardo,,en,184.144.46.4,nhs@sympatico.ca,14293874,000000121978346,2,2,Fix it before it becomes my problem! That's what you charge me so much to guarantee!,2
302776,19-DEC-11,13-DEC-11,Abdul,,en,69.159.68.25,bjmanlow@sympatico.ca,14232512,000000121876165,1,1,"Abdul, transferred me to Rag, who transferred me to Patrick who gave me gave me 1-866-787-7005 to speak to Ryan? After explaining my concern to each, Ryan set up a service tech to contact me on my cell (613-922-4446) between 12 noon and 6:00pm, and I would leave my work to meet with service tech at my house. I get a call when service tech is leaving, service tech called my house number 613-966-9449, NOT WHAT RYAN ADVISED, got my daughter in law(DIL) who happened to be at my house and knew I was expecting a Bell tech. He went down to contact box, did something to the wires and told my DIL, that's the best I can get 2.48Mbps??? Bell has record of all previous tech Kyle 613-848-1104)calls regarding my account, they worked hard, polite, worked diligently, answered and explained as best they could, but they too were frustrated with signal drop in neighborhood from poles to house. Extremely disappointed in Bell's service when I'm paying for 4Mbps and ""very lucky"" to get 2Mbps if..., I'm lucky!!! I say very sarcastically - Nice!!!!!
",1
302777,20-DEC-11,19-DEC-11,Djouaihia,,fr,76.71.205.69,leon.roy@sympatico.ca,14301288,000000121989290,1,1,,3
302778,20-DEC-11,19-DEC-11,Kanchumarthi,,en,64.231.86.146,merv.sheridan@bell.net,14302156,000000121982673,4,4,,5
302779,20-DEC-11,19-DEC-11,Hana,,en,70.27.188.180,claudrhay@sympatico.ca,14298038,000000121988970,5,5,only thing is bell to get compatible with explorer 9 so we can use your anti virus security service and also to get fibe available in our area...ce serait le bonheur parfait,5
302780,20-DEC-11,16-DEC-11,Asma,,en,65.95.104.70,rayal.davies@sympatico.ca,14276596,000000121932925,4,3,,4
302781,20-DEC-11,19-DEC-11,Vijay,,en,70.24.113.69,ruth.gilbert@sympatico.ca,14303838,000000121981246,3,2,Vijay was very good but he could not unblock my email.  It was blocked for 36 hours and I finally have it unblocked now more than 24 hours after my initial call.,2
302782,20-DEC-11,19-DEC-11,Zulfiquar,,en,76.64.106.183,john.lowry@sympatico.ca,14300636,000000121992955,5,5,,5
302783,20-DEC-11,19-DEC-11,Juan,,en,70.49.2.138,beavie@sympatico.ca,14297210,000000121994011,2,1,,4
302784,20-DEC-11,18-DEC-11,Edward,,en,76.68.20.48,b.babcock@sympatico.ca,14288922,000000121974891,5,4,,5
302785,20-DEC-11,19-DEC-11,Tine,,en,70.48.163.216,sandythistle@sympatico.ca,14303964,000000121996055,5,5,"Absolutely nothing.  Your Representative
was knowledgeable, friendly, professiona and patient.  One could not ask for a better Representative of your
excellent service.  As usual Bell; I am
impressed; that's why I have been a customer since 1969.  Thankyou and Merry Christmas.",5
301188,21-DEC-11,20-DEC-11,Michael,,en,65.95.188.205,mijeongkim@sympatico.ca,14309282,000000122016857,2,2,Better trained and qualified staff expected,3
301189,21-DEC-11,19-DEC-11,Haricharan,,en,65.94.91.194,jkschindel@sympatico.ca,14300526,000000121991749,5,4,My computer has been faster than it presently is now. Can you improve the speed ?,4
301190,21-DEC-11,17-DEC-11,Luis,,en,50.101.230.137,susangallagher@sympatico.ca,14287416,000000121955612,5,3,Luis did all things available to him to correct the problem we were having inside but our service is still not functioning properly from a problem out in the system,3
301191,21-DEC-11,20-DEC-11,Marcos,,en,209.226.175.6,ambja@sympatico.ca,14305738,000000122009026,4,5,,5
301192,21-DEC-11,18-DEC-11,Ines,,fr,70.53.147.187,gbelanger002@sympatico.ca,14290982,000000121970933,5,5,,5
301193,21-DEC-11,19-DEC-11,Houssem,,fr,76.109.11.96,afmartel@bell.net,14296630,000000121988991,4,1,"Je ne sais pas, je continue à avoir
des courriers indésirables, presque toujours les mêmes, j'ai aussi des brouillons qui apparaissent comme des champignons. Une seule chose à été réglée c'est le truc qui garde nos e-mails en haut de la page, et il a aussi réglé mon son. Il était très patient, et
très serviable et poli aussi. Bref je ne sais pas c'est quoi ce problème. Je vais faire avec. Peut-être le fait d'être en Floride peut changer quelque choses. En tout cas Comcast c'est pas Bell Canada, chapeau à votre compagnie, quelle différence.  Merci à la prochaine. Francine Martel.
",5
301194,21-DEC-11,19-DEC-11,Diana,,en,70.26.164.16,john.fidalgo@sympatico.ca,14300632,000000121992253,1,1,"stop wasting your customers time. stop putting people on hold for so long, only to be transferred to someone else who cant help you.",1
301195,21-DEC-11,19-DEC-11,Vikram,,en,70.31.50.81,swattyv@sympatico.ca,14304546,000000121997053,2,1,Tell me the Truth. i was told I would get a call back in 25 minutes at my first call at approx. 3:30 P.M. I then called later and was told Bell couldn't fix it it had to go to MSN. I was told it would take 24-48 hours and some one would call me. I even asked for a telephone number at MSN plus a name and they refused to give me one. Also 2 days later I still had not received a call so I called again and the problem was fixed. ,3
301196,21-DEC-11,19-DEC-11,Wynbert,,en,174.92.35.151,jehame@sympatico.ca,14300420,000000121995628,1,1,Know your product,2
301197,21-DEC-11,17-DEC-11,Nedra,,fr,69.156.18.235,maryse07@bell.net,14284928,000000121957136,4,4,"Bonjour. Vous pouvez parler en effet au sujet des plus récents forfaits ressortants ou pouvant apparaître dans le cours d'une année (par voie téléphonique). 
Ou faire paraître les nouvelles options offres, et promotions (par voie de l'Internet).  Merci. Bonne journée.",5
301198,21-DEC-11,20-DEC-11,Edwin,,en,70.53.145.226,coughlinent@bell.net,14306524,000000122009855,5,5,,5
301199,21-DEC-11,18-DEC-11,Josue,,en,70.49.147.81,dougbert@sympatico.ca,14290414,000000121971519,4,3,,3
301200,21-DEC-11,20-DEC-11,Jihed,,fr,184.4.232.241,vevette@sympatico.ca,14311110,000000122014721,5,5,"seulement m'aviser de qu'elle manière je devais faire pour corriger ce problême, après que mon courriel fut coupé",5
301201,21-DEC-11,18-DEC-11,Dilip,,en,216.208.194.73,ursula01@sympatico.ca,14295886,000000121975563,5,5,Service is exellent.,5
301202,21-DEC-11,20-DEC-11,Houcem,,fr,76.67.191.130,suzanne.chartrand2@sympatico.ca,14310790,000000122014387,4,4,,5
301203,21-DEC-11,20-DEC-11,Pierre,,en,184.146.75.218,brian.cooke@sympatico.ca,14306158,000000122012455,5,4,"Nothing.  Pierre was very helpful,courteous, and very patient in helping me solved my problems.  He also recommended to me to upgrade my processing card to help speed up my uploads and downloads.",4
301204,21-DEC-11,20-DEC-11,Krishnan,,en,74.15.77.229,sfjames@sympatico.ca,14310512,000000122013721,5,5,,5
301205,21-DEC-11,17-DEC-11,Jamie,,en,70.53.96.137,ldelabar@bell.net,14284250,000000121965500,4,4,"Install my internet fully in my home as I had been told would happen. Instead, I wasted 4 hours waiting for someone to come only to find out that I had to install it myself. I could not figure out how to do this and called for help.  The first person I spoke with exuded frustration with my lack of understanding.  Jamie was the second or third person and was very helpful.  After 3 more frustrating hours, I finally had internet service.  It should not take that long! The store staff should ensure that what they tell the customer is actually going to happen and all technical support should be willing to help.",3
301206,21-DEC-11,17-DEC-11,Mohammed,,en,50.101.164.159,colandibi@sympatico.ca,14280940,000000121963131,3,3,"You might have told me why you blocked my service in the first place. Also, I am now unable to retrieve mail from my smart phone (Virgine Mobile)nor will it communicate with my car. Who will help me solve that problem??? ",2
301207,21-DEC-11,19-DEC-11,Martine,,en,70.51.206.71,jeanineluke@sympatico.ca,14300379,000000121997607,5,4,having the technology check previous password to identify security ID,4
301208,21-DEC-11,16-DEC-11,Sharon,,en,65.94.97.166,nmdolph@sympatico.ca,14275871,000000121942493,5,5,"I had called initially and spoken with someone else who was to put me on hold.  Instead I was disconnected.  If it wasn't for Sharon's service and what she was able to do, I would have left Bell Services for good.",3
301209,22-DEC-11,20-DEC-11,David,,en,70.27.56.37,jwatson_45@sympatico.ca,14308296,000000122013218,4,4,"get rid of voice commands, need to talk to a person sooner/easier",4
301210,22-DEC-11,17-NOV-11,Henry,,en,76.64.40.170,albleeck@sympatico.ca,14001620,000000121297348,1,4,fix it right away,1
301211,22-DEC-11,20-DEC-11,Sofien,,en,76.65.143.218,yabou-jaoude@sympatico.ca,14311300,000000122016278,4,2,responding to my technician demand,5
301212,22-DEC-11,16-DEC-11,Ajay,,en,70.50.32.136,phil.chartrand@sympatico.ca,14276292,000000121939021,5,5,The Support tech for very friendly and knowledgeable.,5
301213,22-DEC-11,21-DEC-11,Fathi,,fr,184.145.217.239,lthibault7@sympatico.ca,14319390,000000122053177,4,4,,5
301214,22-DEC-11,21-DEC-11,Hari,,en,65.93.107.162,snori@sympatico.ca,14323352,000000122034466,2,1,Provided a solution,2
301215,22-DEC-11,21-DEC-11,David,,en,65.93.107.162,snori@sympatico.ca,14323354,000000122035459,2,1,Provide a solution,2
301216,22-DEC-11,21-DEC-11,Hector,,en,67.68.45.44,mlshields@sympatico.ca,14320564,000000122047056,5,5,,5
301217,22-DEC-11,21-DEC-11,Sayeeduddin,,en,74.15.77.82,martindesrochers@bell.net,14319960,000000122045089,4,5,Clearer English on behalf of Tech`s,4
301218,22-DEC-11,21-DEC-11,Habib,,fr,70.30.168.186,jacques.marcoux038@sympatico.ca,14317354,000000122054161,5,5,rien de lpus,5
301219,22-DEC-11,21-DEC-11,Aqeel,,en,174.91.125.54,marklines@sympatico.ca,14319912,000000122055570,5,5,Nothing it was great!,5
301220,22-DEC-11,21-DEC-11,Quintin,,en,70.31.83.128,cbjones@sympatico.ca,14313746,000000122034553,5,5,,4
301221,18-DEC-11,17-DEC-11,Juan,,en,64.231.227.150,turner_j@sympatico.ca,14287814,000000121954550,5,4,"The whole reason for my call was the confusion caused by all the different access to account numbers,phone,bills,internet,sympatico etc.One account number,oneuser Id and one password should suffice.",4
301763,18-DEC-11,14-DEC-11,Anirban,,en,174.94.54.156,vijochesney@sympatico.ca,14255888,000000121897754,5,4,,4
301764,19-DEC-11,18-DEC-11,Cristobal,,en,184.147.19.25,rbj1@sympatico.ca,14294546,000000121970042,5,4,,4
301765,19-DEC-11,18-DEC-11,Brahim,,fr,69.157.137.203,denisesf@sympatico.ca,14290215,000000121969341,5,4,,5
301766,19-DEC-11,17-DEC-11,Aymen,,fr,70.55.211.150,c.gadoua@sympatico.ca,14280430,000000121953908,1,1,"Passer près de 40 minutes au tél;phone pour apprendre qu'une panne majeure affecte la Montérégie...Un message d'accueil pourrait informer le client immédiatement, vous avez le no. de téléphone. Je crois que votre service est pourri et je souhaite changer de fournisseur.  «De plus, notre internet est souvent lent, très lent et ce, même si nous payuons pour le service haute vitesse.  Il semblerait que nous devons ralentir notre haute vitesse pour avoir un service plus fiable???  Mais voyons donc!!!  (Selon service technique)  Mais continuons à payer pour haute vitesse.  Absolument ridicule!",1
301767,19-DEC-11,14-DEC-11,Eric,,en,65.94.114.116,swthomas@sympatico.ca,14255152,000000121889351,1,1,"Three increases in Internet fee withing 12 months.  Bell is a pain.  Two hours on the phone with Bell to understand the reasons for the increase and to change to Fibe Internet.  Bell is a pain but there is hope with the latest in internet technology.  Bell doesn't show up when they say they will.  Bell is a pain.  Fibe internet gets installed.  Most of my phone jacks don't work properly.  A high pitched ringing sound.  Bell is a pain.  Two hours on the phone with Bell to deal with the problem.  Bell is a pain.  On the phone the solution is to send a tech to see what is wrong with the internet installation.  I am told the tech will not need to come into the house but will work on Bell's equipment at a location away from my house.  Some type of ""station"" I think.  I don't need to be home.  A Bell tech knocks at the door and wants to look at my phone jacks.  Seems odd to me, considering my call with Bell but he comes in, looks at the jack when the internet is plugged and listens to the high pitch on the phone.  He says he doesn't work on fibre but the sound on the phone is caused by an incorrectly installed internet service.  He'll call dispatch to send the right person.  Bell is a pain.  I leave the house and return to see a note from Bell stating that the wiring in my house is problematic.  I wonder how he knew that without looking at it.  He must have x-ray vision or maybe he is psychic or maybe he doesn't want to take any responsibility.  Bell is a pain.  I wonder why the phone worked fine, without any problems for several years and then because problematic when Fibe service was installed.  Bell is a pain who forgot that customers have other options.",1
301768,19-DEC-11,18-DEC-11,Ahmed,,fr,70.55.182.65,sylvie177@sympatico.ca,14295582,000000121968822,4,4,,4
301769,19-DEC-11,18-DEC-11,Jose,,en,74.15.35.48,Motta.Sandra@bell.net,14288408,000000121969942,5,5,none,4
301770,19-DEC-11,18-DEC-11,Mohammed,,en,69.70.214.106,christopher.keyes@sympatico.ca,14289710,000000121979226,5,5,Nothing.,
301771,20-DEC-11,19-DEC-11,Leslee,,en,70.52.182.4,b.nichols2@sympatico.ca,14297100,000000121997321,4,4,"leslee was very helpful, resolved my issue with little fuss, credited my account for over charge , there is nothing that could have been done better with this issue",4
301772,20-DEC-11,19-DEC-11,Sylvie,,en,70.51.33.157,jwales@sympatico.ca,14300826,000000121988397,5,5,"Solved the problem when I called 2 days earlier and spoke with a person somewhere in the world who did not, i guess, understand my problem. The young lady I spoke with on Monday solved the problem professionally and fast and with a great attitude. Someone who knows what she is doing and given great customer service. Bell needs a lot more like her on the phones in CANADA. I cannot say loudly enough that I am sick and tired of getting assistance from Santo Domingo, Manila, India and where-ever Bell can get the cheapest labour paid by my hard earned Canadian taxed money that should go to employ Canadian.",3
301773,20-DEC-11,19-DEC-11,Hanen,,fr,70.55.115.229,mireilleljacques@sympatico.ca,14302342,000000121991137,5,5,tout était très bien,5
301774,20-DEC-11,19-DEC-11,Gloria,,en,184.151.63.234,jeff12@sympatico.ca,14300406,000000121982410,5,4,"Nothing
Well done",4
301775,20-DEC-11,02-DEC-11,Sylvie,,en,70.29.15.107,georgette_lam@sympatico.ca,14181326,000000121642845,4,4,,4
301776,20-DEC-11,02-DEC-11,Mohd,,en,70.29.15.107,georgette_lam@sympatico.ca,14181328,000000121636019,4,4,,4
301777,20-DEC-11,19-DEC-11,Ruth,,en,76.67.30.6,jmgrenon@sympatico.ca,14300542,000000121995725,5,5,,5
301778,20-DEC-11,19-DEC-11,Sonia,,fr,67.70.76.176,double-d@sympatico.ca,14298726,000000121993576,3,1,recuperer mon ancien forfait,1
301779,20-DEC-11,19-DEC-11,Med Lassaad,,fr,174.93.148.85,jean-marc_faubert@sympatico.ca,14300339,000000121983743,5,4,"Obtenir plus d'informations sur la disponibilité de la fibre optique sur ma rue.  Présentement Videotron me fait des belles offres, c'est tentant et si la fibre tarde à venir , cela va être difficile de ne pas succomber.  La ligne téléphonique est mauvaise (friture par temps humide, j'ai appellé 2 fois, on est venu règler le tout temporairement mais cela revient tout le temps, raison DÉSUÉTUDE de Réseau sur ma rue""",3
301780,20-DEC-11,19-DEC-11,Yosimar,,en,184.147.203.87,brescacin@sympatico.ca,14297488,000000121986698,5,5,,5
301781,20-DEC-11,19-DEC-11,Ibtissem,,fr,70.24.199.175,claudebonnelly@sympatico.ca,14298020,000000121998167,3,4,"La conseillère avait un accent que j'avais parfois de la difficulté à comprendre. Par contre, elle s'est montrée très patiente et très disponible.",4
301782,20-DEC-11,19-DEC-11,Ali,,en,76.64.78.161,jeremiah1@bell.net,14300437,000000121990672,5,5,,5
301783,20-DEC-11,19-DEC-11,Twinx,,en,184.147.217.144,Rambo6@sympatico.ca,14296477,000000121992526,5,5,"The CSR Twinx Agent ID XZ424 
reference Number:121992526 was awesome 
And he is the Best Customer care I spoke with 
@ Bell.ca",5
301784,20-DEC-11,18-DEC-11,Ibtissem,,fr,67.201.144.50,guylavoie11@sympatico.ca,14291232,000000121975592,1,2,"j'ai ete hrs la premiere fois et une hrs la deuxieme fois

vivent les technicien quebecois",1
301785,20-DEC-11,16-DEC-11,Claudia,,en,65.95.20.190,lizrichdamaso@sympatico.ca,14274389,000000121949993,5,5,,5
301786,20-DEC-11,19-DEC-11,Hemavathi,,en,65.93.87.219,hg.murray@sympatico.ca,14299854,000000121993881,4,4,,4
301787,20-DEC-11,18-DEC-11,Edwin,,en,174.88.79.121,s.moore56@bell.net,14294948,000000121978054,1,1,Lower prices and staff that can speak english,1
301788,20-DEC-11,17-DEC-11,Yves,,en,76.69.18.26,lorrie.murphy@bell.net,14284440,000000121961850,5,4,I have had several calls to Bell recently and all of the staff have been very helpful although not always able to solve my problems. There was adelay in responding as my access was denied but fixed tonight. Yves was helpful and personable,5
301789,19-DEC-11,18-DEC-11,Madhu,,fr,174.95.246.7,carolineperrier@sympatico.ca,14289536,000000121972793,4,5,,5
302295,19-DEC-11,18-DEC-11,William,,en,70.50.59.198,tponcejr@sympatico.ca,14295808,000000121978179,5,5,"My recent complaint Dec. 18/11 and today's
service was very satisfactory.  But the one I placed electronically thru the phone Dec. 14th which serviceman did not show up at all the next day Dec. 15th was poorly handled.  I talked to someone live the night of Dec. 15th and I was advised that the line was fixed at their end and that the problem was fixed when in fact we still have no phone that night and we were talking thru our cell phone.  My point was if the line was fixed at your end, don't you think the Cust. Service should have the decency to call us and notify that  our telephone line was fixed?  And they should have called us to find out if our telephone was indeed re-stored, but they did not.  Whoever I was talking to the night of Dec. 15th did not handle the complaint properly.  And technician did not even show up the next day Dec. 16th as she promised.  That is why from Dec. 14th to the 19th we do not have telephone service and not even the internet is working either.  But I admired Mark, cell no. 416-476-3019 who came tonight and fixed and replaced the problems.  And the static signal which he found the outside line to be corroded and he cleaned it, according to him.  Problem solved in my condo and
the static signal outside.  Thank you to Mark, we are very happy with his service.  He is very professional.

Antonio Ponce
416-285-7432",5
302296,19-DEC-11,16-DEC-11,Abir,,fr,67.68.192.155,cestelle@bell.net,14269822,000000121937247,4,4,,4
302297,19-DEC-11,17-DEC-11,Insaf,,fr,184.145.189.26,i.lussier@sympatico.ca,14282874,000000121954331,4,4,,4
302298,19-DEC-11,18-DEC-11,Majdi,,fr,174.93.235.165,suzanne.sauvageau@sympatico.ca,14295540,000000121969594,4,4,,4
302299,19-DEC-11,18-DEC-11,Houssem,,fr,174.93.235.165,suzanne.sauvageau@sympatico.ca,14295542,000000121970070,4,4,,4
302300,19-DEC-11,17-DEC-11,Radhika,,en,69.158.123.11,cin.fani8@sympatico.ca,14280830,000000121964395,2,2,Solved my problem the first time without having me call in with the same issue 3 times,2
302301,19-DEC-11,18-DEC-11,Alex,,en,184.145.85.240,rporter1@sympatico.ca,14294876,000000121976100,2,2,one thing to have improved my recent experience would be if the representative had offered some sort of compensation for my loss of internet service rather than having to ask the rep. about compenstation myself ,
302302,19-DEC-11,15-DEC-11,Anis,,fr,70.29.233.10,gauvin15@sympatico.ca,14260264,000000121927545,5,4,"Ne pas avoir à appeler 2 fois (une fois le dimmanche 11 décembre 2011 en après-midi et la 2e fois le jeudi 15 décembre). La 1ère fois, une préposée n'a pas réussi à installer outlook express sur mon nouveau portable alors que le 2e préposé l'a fait en un tour de main et m'a donné des conseils pertinents.
Le service n'est pas toujours adéquat.",4
302303,19-DEC-11,17-DEC-11,Sowjanya,,en,70.54.1.243,ck.smith@sympatico.ca,14280852,000000121957153,4,4,,4
302304,19-DEC-11,17-DEC-11,Anne,,en,174.95.5.168,w.quaife@sympatico.ca,14287960,000000121966077,5,3,,5
302305,19-DEC-11,17-DEC-11,Majdi,,fr,65.94.208.46,marmo@bell.net,14284876,000000121963560,4,5,La technicienne Marian a été excellente et el a lpris la décision d'envoyer un technicien et il a résolut le probleme  beau et bon travail,5
302306,19-DEC-11,13-DEC-11,Cathrine,,en,184.145.76.95,rita.byvelds@sympatico.ca,14241060,000000121881366,5,5,,5
302307,19-DEC-11,18-DEC-11,Abdulkarim,,en,184.145.76.95,rita.byvelds@sympatico.ca,14294690,000000121978228,3,4,The customer care representative worked very hard to try to resolve the issue.  Unfortunately the challenge was with an outage in the area and that wasn't identified until after a great deal of time trouble shooting.  That was the 2nd outage I experienced in a week.,3
302308,19-DEC-11,17-DEC-11,Sajid,,en,174.95.192.18,neil.ramdeo@sympatico.ca,14285554,000000121958744,5,5,To much emphasis on Satisfaction for such a small issues like a password reset for email. Why did I have to reset my password when it was not changed or configured to change.  This is definitely an internal issue on Change Management and customer impact,4
302309,19-DEC-11,15-DEC-11,Alexandra,,en,69.156.94.215,ddgirl@sympatico.ca,14259098,000000121922101,4,3,My modem had to once again be replaced - I can't understand how I could have just had it replaced 2 months ago and be experiencing the same difficulties again.,3
302310,19-DEC-11,18-DEC-11,Kumar,,en,174.95.73.223,b.boyce@sympatico.ca,14288925,000000121972449,5,5,,4
302311,19-DEC-11,17-DEC-11,Deepthi,,en,70.29.36.149,charles.bostock@sympatico.ca,14280710,000000121956607,4,4,,5
302312,19-DEC-11,17-DEC-11,Hakim,,en,69.156.109.29,louise.roy3@sympatico.ca,14284458,000000121962598,5,5,,5
302313,19-DEC-11,18-DEC-11,Majdi,,fr,174.93.146.197,linecouture@sympatico.ca,14292830,000000121974308,4,4,,4
302314,19-DEC-11,17-DEC-11,Zee,,en,174.91.158.252,alpert.smith@sympatico.ca,14279560,000000121960901,1,1,"On Dec. 12 I made adjustments to my plan. They were still not in effect on Dec. 17. I called and was assured that they would be in effect between 24-48 hours. They are still not in effect now, nor can I sign up for usage notifications. I will give Bell one more day, then I plan to terminate my service with Bell a.s.a.p. as Rogers has a much better plan and, I hope, better service.",1
302315,19-DEC-11,18-DEC-11,Eddy,,en,184.145.76.224,tracey.stuart@sympatico.ca,14295814,000000121978045,4,2,People should be able to confirm an outage.,3
302316,19-DEC-11,17-DEC-11,Ghorden,,en,65.95.209.37,sjaka@bell.net,14287184,000000121961463,5,5,,5
302317,19-DEC-11,18-DEC-11,Hayett,,fr,174.88.245.21,louis.coupal@sympatico.ca,14292922,000000121968663,1,1,"Apres chaque appel, le probleme intermitent recommence.",1
302318,19-DEC-11,13-DEC-11,Caroline,,en,70.29.144.139,dtoohey@sympatico.ca,14234520,000000121877776,4,4,,4
302319,19-DEC-11,18-DEC-11,Reshma,,en,65.92.199.74,rlbegin@sympatico.ca,14294726,000000121971824,3,1,Nothing. My issue may not be with Bell services.,4
302320,19-DEC-11,12-DEC-11,Jessica,,en,65.95.169.95,michaelsliwowicz@sympatico.ca,14224980,000000121855920,1,1,Improve quality of phone line. Found it very difficult to hear and understand what she was saying. Kept having to ask her to repeat herself.,1
302321,19-DEC-11,15-DEC-11,Dilip,,en,65.94.135.29,carol.hathaway@sympatico.ca,14258150,000000121909245,4,2,"The customer rep was courteous and didn't keep me on the phone.  But our service was down far too long.  Considering the price I pay for service, a day and a half down time is excessive.",4
302322,19-DEC-11,03-NOV-11,Veerapuram,,en,70.31.57.77,kd.kloss@sympatico.ca,13857050,000000121014906,4,4,,4
302323,19-DEC-11,18-DEC-11,Zulfiquar,,en,184.144.63.65,cathy.leask@sympatico.ca,14289562,000000121976505,4,4,"Nothing really. There was something wrong with my computer (network adaptor gone), so I had to get computer person to get new one installed.",4
302324,18-DEC-11,17-DEC-11,Sowjanya,,en,76.70.73.10,Lcyr@bell.net,14279144,000000121961064,5,5,Bypass the person I had on the 16 who srewed up my computors in the first place,4
302325,18-DEC-11,16-DEC-11,Ingrid,,en,174.93.25.239,j.cameron@sympatico.ca,14272754,000000121931577,4,4,,4
302786,19-DEC-11,15-DEC-11,Noureddine,,fr,65.94.25.252,isabellemarquis@bell.net,14261154,000000121923125,1,1,,1
302787,19-DEC-11,18-DEC-11,Amel,,en,70.55.102.215,btnt@sympatico.ca,14289408,000000121974312,4,4,A little difficult to understand the employee`s accent (had to ask to repeat several tines) but was she resolved my problem satisfactorily.,4
302788,20-DEC-11,19-DEC-11,Haythem,,fr,69.156.212.192,alexandresaluquiagravito@sympatico.ca,14296748,000000121984630,5,3,,5
302789,20-DEC-11,19-DEC-11,Arthi,,en,64.228.193.172,cnpbaker@sympatico.ca,14298074,000000121989940,4,4,,4
302790,20-DEC-11,19-DEC-11,Hemavathi,,en,69.158.55.51,trollman@sympatico.ca,14304886,000000121987238,4,4,Resolve the issue the first time versus having to call me back unexpectedly at home to arrange a second attempt at resolution.,3
302791,20-DEC-11,12-DEC-11,Martine,,en,74.15.26.192,grizzlysden@sympatico.ca,14220638,000000121848100,1,1,Inexperienced staff trying to solve issues by reading manuals without the knowledge.,1
302792,20-DEC-11,19-DEC-11,Justine,,en,76.69.126.154,vdodic@sympatico.ca,14304990,000000121996074,5,5,,5
302793,20-DEC-11,19-DEC-11,Jhon,,en,209.226.175.48,ww.corbett@sympatico.ca,14305260,000000121991917,5,5,My problem was solved in short order,5
302794,20-DEC-11,15-DEC-11,Mahrane,,fr,67.68.67.155,maryse.c@sympatico.ca,14263716,000000121910721,4,4,rien,4
302795,20-DEC-11,15-DEC-11,Reshma,,en,70.52.171.24,dflunn@sympatico.ca,14259242,000000121915098,5,4,"The young lady was very patient with me .
",5
302796,21-DEC-11,19-DEC-11,Mohamed,,fr,70.30.248.161,drcdufour@bell.net,14298756,000000121989192,2,2,"Tout s'est bien déroulé; j'ai été conduit par la personne de Bell jusqu'à mon compte/SOUTIEN pour voir ma consommation internet/broadband. Malheureusement quand je click sur ""cosommation actuelle"", je suis renvoyé à la page précédente. Donc je n'ai pa pu voir ma consommation actuelle.",3
302797,21-DEC-11,18-DEC-11,Ruth,,en,184.148.183.140,r.allan.olner@sympatico.ca,14294430,000000121973331,5,5,,5
302798,21-DEC-11,14-DEC-11,Fourat,,fr,67.70.70.20,jean.lupaya037@sympatico.ca,14249214,000000121886382,1,1,Je suis très deçu de vos service. Nous sommes aujourd'hui mercredi le 21/12/2011 et je n'ai toujours pas reçu ce modem que j'ai commandé depuis le 14/12/2011 . Vos agents en Tunisie m'ont donné le numero de track 4661001254420333 pour que j'aille à la poste chercher le modem. Je ne sais pas si cette façon d'agir est moderne ou moyenâgeuse. Je me demande si j'aurai ce modem un jour.,1
302799,21-DEC-11,20-DEC-11,Maxime,,fr,70.24.246.169,davidelkouby@sympatico.ca,14306678,000000122014023,4,5,JE SOUHAITE QUE L'ENTENTE QUE NOUS AVONS CONVENU NE SOIT PLUS MODIFIER SANS MON AUTORISATION.,5
302800,21-DEC-11,20-DEC-11,Alvaro,,en,70.30.109.148,shiela.carter@sympatico.ca,14310570,000000122010939,4,4,"i couldn,understand the girl her voice was so quiet",5
302801,21-DEC-11,20-DEC-11,Jose,,en,70.48.250.40,kloconnor@sympatico.ca,14308460,000000122009231,5,2,"Your technicial was very helpful, but said there was nothing he could do other than suggest I change my email address.",3
302802,21-DEC-11,20-DEC-11,Sowmya,,en,74.12.235.196,gregoryrose@bell.net,14307532,000000122011630,1,1,"You cancelled our telephone line with no notification; when the technician arrived to set-up our new internet service he had been give an incorrect access password and had to have it reset.  However due to backlog within your technical department we would now have to wait 24 to 36 hours for the new password to be applied to the account; Therefore after 2 hours the technician left still unable to set up our new service.  This should never have happened.  Techs who are on-site should have priority over any customers or have a dedicated number to call and their needs processed.  Eventually we had to disconnect the new service ourselves and reinstall our old internet connection.

This was the worst customer service ever (not from the technician but Bell in general) and we are on the verge of cancelling ALL of our services with Bell - home phone, cell phone x2, and internet.",1
302803,21-DEC-11,20-DEC-11,Moses,,en,174.89.139.21,ron.hartnoll@sympatico.ca,14310264,000000122009394,3,4,"Have reps with less pronounced accents.  Communications were a bit difficult, but successful in the end.",5
302804,21-DEC-11,20-DEC-11,Will,,en,67.71.5.18,terry_simmons@sympatico.ca,14310874,000000122014258,5,5,one of your reps said all you do is unplug one modum and plug the new one in and it will work.this is not true.it is much more complicated than that.it is a good job i have teenagers or i would still be figuring out how to connect the laptops to the modum,4
302805,21-DEC-11,20-DEC-11,Joy,,en,65.92.35.109,katisaun@sympatico.ca,14308356,000000122010556,4,3,"I had just started using Netflix 2 months ago, and was unaware of how much more Internet usage that would cause, as I've always been within my limits. So it would have been helpful if bell had notifiede when that changed and offered me an upgrade instead of charging me $2.50 per Gb for 2 months til I figured put what was going on. Once I figured out what I needed, the rep gave me what I asked for. ",4
302806,21-DEC-11,20-DEC-11,Steph,,en,184.144.22.46,jmhartig@sympatico.ca,14308116,000000122010036,4,4,"My second call resolved my problem to get my Outlook Express working.  The previous evening, (Dec. 19) whoever got on the line with me, didn't know what she was doing.  She gave me a phone number: 1-866-610-4745 which I phoned thinking this was a Bell Outlook Express tech department.  It was Omni Tech Support, Rescue Fix Line.  They were not Bell.  Before I knew it, they were trying to sell me an Assurance Plan for $300 which would fix my Outlook Express and give me maintenance of my system.  That was not what I wanted.  I got so angry, that after an hour of dickering on the phone, I disconnected my computer.  (They had taken remote control).  The next morning I phoned Bell again, got a different person and within 15 minutes I had my Outlook Express fixed.  Very strange experience! - John Hartig",3
302807,21-DEC-11,20-DEC-11,Amira,,fr,76.65.50.55,mariolisa@bell.net,14309004,000000122017053,5,5,rien de plus tout a ete super,5
302808,21-DEC-11,20-DEC-11,Gopinath,,en,74.14.198.72,devingrid@sympatico.ca,14306776,000000122008522,5,5,,5
302809,21-DEC-11,20-DEC-11,Houssem,,fr,76.64.254.140,georgettemercier@sympatico.ca,14307386,000000122011373,5,4,"Tout a été fait et le représentant a été très patient, un gros merci",5
302810,21-DEC-11,20-DEC-11,Janet,,en,76.65.172.124,lishaolin@bell.net,14308680,000000122012426,5,5,Nothing,5
302811,21-DEC-11,20-DEC-11,Moez,,fr,70.24.197.12,micheline.gauvin@sympatico.ca,14309250,000000122012943,3,,Attente trop longue avant de parler au technicien. De plus la ligne a été coupée à deux reprises et à chaque fois il fallait recommencer à zéro.L'intervention a duré presque 2 heurer avec les attentes.,2
302812,21-DEC-11,20-DEC-11,Manel,,fr,70.29.192.166,nickferl8@sympatico.ca,14309530,000000122010096,4,4,,3
302813,21-DEC-11,20-DEC-11,Vidya,,en,174.89.168.7,gmak@sympatico.ca,14307480,000000122009581,5,5,Define problem sooner.,5
302814,21-DEC-11,20-DEC-11,Steph,,en,70.30.109.142,bag1@bell.net,14305936,000000122017298,5,5,nothing it was great,5
301222,18-DEC-11,17-DEC-11,Cesar,,en,70.26.146.153,johnstoc@sympatico.ca,14283652,000000121960723,3,3,Nothing.  I have to wait for filters to arrive in mail but it's a pain to have to use them. That's one argument for switching to cable internet.,
301223,18-DEC-11,17-DEC-11,Edwin,,en,70.27.61.147,anitandalphonse@sympatico.ca,14279706,000000121953322,4,1,"We do not get enough speed, our Internet connection is very slow, we are paying way to much for this service.  ",2
301224,18-DEC-11,15-DEC-11,Joelle,,en,69.156.59.253,haydayfarms@sympatico.ca,14260818,000000121918009,3,1,"Joelle was the only represenative that actually manged to help a little bit, she was very nice.  I have noticed the the address on my customer profile has still not changed after 3 days.  It still reads North Stormont, Ontario which is incorrect as well as the postal code being wrong.  The fact that something so simply cannot be corrected is unbelievable.  As I said to your other survey.  I am looking into other companies as I am no longer satisfied with any of Bell's services.",1
301225,18-DEC-11,17-DEC-11,Chekib,,fr,174.88.245.63,pgrise@bell.net,14286028,000000121952650,4,4,,5
301226,18-DEC-11,17-DEC-11,Brenda,,en,76.67.185.129,denisesyd@sympatico.ca,14281392,000000121966429,2,4,having a service representative who speaks english without a heavy accent. The problem was resolved after I spoke with a supervisor.,2
301227,18-DEC-11,17-DEC-11,Edgar,,en,174.91.0.58,yimmc@bell.net,14288174,000000121965953,4,5,,4
301228,18-DEC-11,16-DEC-11,Meriam,,fr,70.29.244.230,gaetane.lacasse@sympatico.ca,14271820,000000121933791,1,1,Le problème de connexion pour lequel j'ai téléphoné n'est toujours pas réglé et j'ai dû rappeler à nouveau hier samedi et le représentant qui n'a pas réglé également nous répond qu'il nous rappellera lundi...donc pas satisfaite.,
301229,18-DEC-11,17-DEC-11,Leni,,en,174.93.41.225,jvesterfelt@sympatico.ca,14283842,000000121951858,4,4,The length of time to resolve the issue was far too long. Our interrnet  service was not availbe for approx 12 hours.  I occassionaly work remotely and Sat Dec 18 just happened to be one of those times.  I had to go into work so i could do what i needed to get done. ,2
301230,18-DEC-11,17-DEC-11,Padala,,en,76.64.92.182,d.dowson@sympatico.ca,14281090,000000121953237,5,5,"Padala is a very knowledgable, friendly and personable part of your team. If you had a whole crew like him (and I feel you do)you dont need to change a thing. very satisfied with the whole experience. I was extremely frustrated when I called and just a few minutes into the call, he had me mellowed out and well into fixing my problem. A big thanks again Padala!",5
301231,18-DEC-11,17-DEC-11,Jacques,,en,70.50.67.228,agilks@sympatico.ca,14279410,000000121956553,5,5,,5
301232,18-DEC-11,17-DEC-11,Oliver,,en,64.229.85.160,davidandheidi.hallman@sympatico.ca,14281258,000000121952864,5,5,,5
301233,18-DEC-11,12-DEC-11,Haricharan,,en,174.95.202.122,swilliams8@sympatico.ca,14228910,000000121849464,4,4,,5
301234,18-DEC-11,15-DEC-11,Haythem,,en,174.89.249.168,claudebarron@bell.net,14258592,000000121915861,5,5,,5
301235,18-DEC-11,17-DEC-11,Hadhemi,,fr,174.94.83.233,detr@bell.net,14281434,000000121955175,5,5,Le féliciter pour ses excellents services,5
301236,18-DEC-11,15-DEC-11,Mudilyar,,en,65.95.32.149,sabpros@sympatico.ca,14266192,000000121925690,5,5,nothing,5
301237,18-DEC-11,14-DEC-11,Ahmed,,fr,174.92.223.26,andreguyrivard@bell.net,14244432,000000121905881,5,5,,5
301238,18-DEC-11,15-DEC-11,Diego,,en,65.95.32.149,sabpros@sympatico.ca,14266194,000000121925070,3,2,correct the issue immediately and not give a temporary password as the problem would have to be corrected next day,5
301239,18-DEC-11,14-DEC-11,Bilel,,fr,174.92.223.26,andreguyrivard@bell.net,14244434,000000121904981,5,5,,5
301240,18-DEC-11,14-DEC-11,Marouen,,fr,174.92.223.26,andreguyrivard@bell.net,14244436,000000121905433,5,5,,5
301241,18-DEC-11,16-DEC-11,Wissem,,fr,184.144.174.128,france.valour@sympatico.ca,14271668,000000121944656,4,4,,5
301242,18-DEC-11,17-DEC-11,Chad,,en,70.50.104.79,geordies@sympatico.ca,14282370,000000121959374,5,5,always excellent service,5
301243,18-DEC-11,17-DEC-11,Anis,,fr,76.69.194.67,claude.gagne088@sympatico.ca,14280884,000000121957281,5,3,,4
301244,18-DEC-11,17-DEC-11,Walid,,fr,65.94.80.2,delisled@sympatico.ca,14281358,000000121959328,3,4,,4
301245,18-DEC-11,17-DEC-11,Darlene,,en,184.148.127.221,gkmk@sympatico.ca,14282472,000000121957021,4,4,No comment,4
301246,18-DEC-11,17-DEC-11,Alvaro,,en,204.101.237.139,harvinder_bhela@sympatico.ca,14282696,000000121966783,1,1,,
301247,18-DEC-11,17-DEC-11,John,,en,64.231.180.245,richard.harway@sympatico.ca,14286488,000000121957909,5,3,"Not much more on your end,  I have to understand a bit more.",5
301248,18-DEC-11,17-DEC-11,Kanni,,en,184.146.159.122,claudiaw@sympatico.ca,14280900,000000121958653,5,5,,5
301249,18-DEC-11,17-DEC-11,Jose,,en,64.228.88.3,anthony_choy@sympatico.ca,14279754,000000121956150,5,5,,5
301250,18-DEC-11,17-DEC-11,Diego,,en,184.144.135.168,grenblack@sympatico.ca,14282574,000000121956013,5,5,"Nothing, it was perfectly handled and the outcome was most positive. ",4
301251,18-DEC-11,16-DEC-11,Armando,,en,184.144.37.152,cmcgee@sympatico.ca,14270164,000000121937227,5,5,I was 100% satisfied !,5
301252,18-DEC-11,17-DEC-11,Aymen,,fr,76.67.204.149,villeparisis@sympatico.ca,14287916,000000121959975,5,,peut-être changer mon modem,4
301253,18-DEC-11,17-DEC-11,Evangeline,,en,76.67.98.193,paul.hancock@sympatico.ca,14285900,000000121961355,2,1,After an hour on the phone with Jacob and Evangeline my problem could not be rectified because supervisors do not work Saturdays - please call me to resolve on Monday,2
301254,18-DEC-11,17-DEC-11,Ashfaq,,en,70.29.1.237,murielli2@sympatico.ca,14285468,000000121967244,4,4,The connection was not good...you should have a technician  deal with this...,5
301255,18-DEC-11,18-DEC-11,Reina,,en,70.29.1.237,murielli2@sympatico.ca,14285470,000000121967365,5,5,nothing,5
301256,18-DEC-11,17-DEC-11,Jacob,,en,76.67.98.193,paul.hancock@sympatico.ca,14285902,000000121960814,3,2,It took 30 days for Bell to figure out that Fibe 6 is not available to our home and several calls - Jacob finally figuredn this out - recommended Essential Plus and passed me to Loyalty who created this problem - see my seperate response to that call,1
301257,18-DEC-11,17-DEC-11,Vikram,,en,74.14.202.83,handmandre@bell.net,14282660,000000121959583,5,5,"Your technical department was amazing and knew exactly what I wanted. However, the first lady I spoke with had NO clue what customer service means ",5
301258,18-DEC-11,13-DEC-11,Martina,,en,184.146.86.247,paul115@sympatico.ca,14240268,000000121880917,5,5,nothing,3
301259,18-DEC-11,17-DEC-11,Lukasz,,en,74.14.116.96,gracewilson@sympatico.ca,14282558,000000121964468,5,4,,4
301260,18-DEC-11,17-DEC-11,Mohamed Amine,,fr,69.159.136.116,lemgeo@bell.net,14284268,000000121957918,5,5,,4
301261,18-DEC-11,17-DEC-11,Marta,,en,76.69.102.243,camal.clist@sympatico.ca,14280466,000000121953930,5,5,Nothing,5
301790,19-DEC-11,18-DEC-11,Maureen,,en,174.95.135.102,mpomroy@sympatico.ca,14293748,000000121974598,2,3,After I was without email(Outlook Express) for three days and no rebate offered for lack of service and then see my monthly billing increased doth not make me happy at all!!!,2
301791,19-DEC-11,18-DEC-11,Priyanka,,en,174.89.28.180,coldfeet@sympatico.ca,14289782,000000121969468,5,5,Since the phone call was from India it would be beneficial if connect was better.  My phone was turned up full volume and the person was speaking up when requested.  It was not anyone fault but the connection was poor.,3
301792,19-DEC-11,17-DEC-11,Ali,,en,142.240.200.10,debird@sympatico.ca,14281338,000000121951788,5,5,"NOthing
",5
301793,19-DEC-11,13-DEC-11,Alejandro,,en,184.144.21.38,mabrowngcc@sympatico.ca,14224082,000000121858582,5,5,,5
301794,19-DEC-11,16-DEC-11,Methil,,en,70.27.176.136,penny.bernier@sympatico.ca,14276232,000000121945137,5,4,nothing,5
301795,19-DEC-11,17-DEC-11,Melvin,,en,70.24.166.52,hkijak@bell.net,14282806,000000121957285,5,5,This time it was fast and resolved our problem.,5
301796,19-DEC-11,15-DEC-11,Sowmya,,en,174.91.45.179,jeffkane53@sympatico.ca,14261570,000000121910724,4,,,4
301797,19-DEC-11,18-DEC-11,Khan,,en,184.146.119.41,dmchoptiany@sympatico.ca,14290360,000000121968559,5,5,"This was one of the most satisfying support calls that I have made. I was able to understand the support rep. and the matter was handled quickly and competently. 

No changes for improvement were necessary.",3
301798,19-DEC-11,18-DEC-11,Med Ramzi,,fr,67.70.135.133,chopin9@sympatico.ca,14289682,000000121970678,5,5,,5
301799,19-DEC-11,16-DEC-11,Emely,,en,70.29.31.50,christinebruton@sympatico.ca,14270022,000000121933164,3,4,Now I have a problem with Bell security. DEC 17 MY CALL WAS TRANSFER TO iDIA FROM 10aM TO 4PM THEY TRY TO FIX IT STILL NT SOLVED . vERY DISAPPOINTED...,1
301800,19-DEC-11,18-DEC-11,William,,en,69.159.1.91,d_rancourt@sympatico.ca,14289980,000000121979659,4,4,nothing,5
301801,19-DEC-11,18-DEC-11,Elsy,,en,50.101.221.198,needsomehelp@sympatico.ca,14293848,000000121977902,5,5,,5
301802,19-DEC-11,17-DEC-11,Med Nabil,,fr,70.30.186.180,georges.charette@sympatico.ca,14282393,000000121964741,5,5,Me donner les information à un rytme qui font que je sois autonome pour le prochain service du même type. ,5
301803,19-DEC-11,18-DEC-11,Chad,,en,67.68.169.6,nozor441@sympatico.ca,14293960,000000121977119,5,5,none,4
301804,19-DEC-11,16-DEC-11,Gayathri,,en,204.101.237.139,ricaot@sympatico.ca,14276782,000000121931962,5,5,,5
301805,19-DEC-11,15-DEC-11,Perumalla,,en,184.145.73.76,hriordon@sympatico.ca,14260994,000000121928347,5,4,,5
301806,19-DEC-11,13-DEC-11,Rowena,,en,76.70.65.103,williamson3@sympatico.ca,14243308,000000121868663,5,4, ,4
301807,19-DEC-11,18-DEC-11,Dheeraj,,en,70.48.229.200,vf_5@sympatico.ca,14295932,000000121976912,5,5,,5
301808,19-DEC-11,18-DEC-11,Hector,,en,65.94.133.179,brian.grills@sympatico.ca,14289344,000000121972499,4,5,,4
301809,19-DEC-11,15-DEC-11,Henry,,en,184.147.218.31,gerryhenderson@sympatico.ca,14260366,000000121927475,4,4,,4
301810,19-DEC-11,18-DEC-11,Ronald,,en,184.148.117.86,nnl1@sympatico.ca,14293926,000000121978119,5,4,,3
301811,19-DEC-11,15-DEC-11,Cindy,,en,67.71.148.63,kayola@sympatico.ca,14262290,000000121927438,1,1,"it would help if your rep did not speak so quickley and I could understand what is being said. As things are at this time I will be open to another provider for my communication needs,",1
301812,19-DEC-11,18-DEC-11,Luis,,en,65.92.46.79,gaelecoby@sympatico.ca,14290924,000000121977129,1,4,"I was passed on to three different people. The 1st person was unable to help me so he passed me on to the 2nd person but told the 2nd person what the issue was.  The 2nd person was unable to help me so he passed me on to the 3rd person without telling the 3rd person the trouble I was having.  Once I started talking to the 3rd person I had to explain the problem all over.  It got to a point where I felt the 3rd person didn't care about my problem and he might as well have said that I was stupid.  His attitude was to the point where I said I was paying big bucks for the TV, Phone and internet and if he didn't want to help me I was moving on to a different provider.  I was so frustrated with the 3rd guy that I'm surprised I didn't tell him to pound salt and hang up the phone.  Eventually he changed his better than though attitude and repaired my problem. ",3
301813,19-DEC-11,18-DEC-11,Houssem,,fr,174.93.227.173,zofo@sympatico.ca,14296240,000000121968889,5,5,Rien de plus,4
301814,19-DEC-11,15-DEC-11,Gustavo,,en,174.91.73.179,hneita@bell.net,14260958,000000121925578,4,4,The technician told me that bit was a Microsoft issue and passed me on to their agent.,4
301815,19-DEC-11,18-DEC-11,Sayeeduddin,,en,70.29.72.205,viraj.desai046@sympatico.ca,14295958,000000121978295,5,5,All good,5
301816,19-DEC-11,17-DEC-11,Mahrane,,fr,67.68.200.68,pat.claire@sympatico.ca,14285864,000000121954067,4,2,,4
301817,19-DEC-11,16-DEC-11,Mohamed Taher,,fr,74.14.208.169,edith.tremblay@sympatico.ca,14271230,000000121949818,5,5,,5
301818,19-DEC-11,18-DEC-11,Sonia,,fr,67.70.135.148,andre177@sympatico.ca,14288740,000000121969932,5,5,,5
301819,19-DEC-11,18-DEC-11,Edwitch,,en,184.144.46.51,john.shirreff@sympatico.ca,14292090,000000121978090,5,4,,5
301820,19-DEC-11,18-DEC-11,Bismiya,,en,184.148.184.139,ronburnett@sympatico.ca,14294840,000000121972359,5,5,,5
301821,19-DEC-11,18-DEC-11,Seshadri,,en,74.14.156.140,jim.gregory@sympatico.ca,14291906,000000121974765,5,5,"Stop telling me you're sorry so 
many times and get on with solving my problem.",5
301822,19-DEC-11,18-DEC-11,Diego,,en,184.146.130.53,kristen.maceachern@sympatico.ca,14292556,000000121969384,5,5,not wait for 15 minutes on hold to speak to someone,3
301823,19-DEC-11,02-NOV-11,Zouhair,,fr,70.48.156.203,valois47@sympatico.ca,13849534,000000120974816,4,4,,4
301824,19-DEC-11,13-DEC-11,Nicole,,en,174.95.186.4,robertlee2000@sympatico.ca,14241164,000000121868716,4,3,"I do believe that Nicole did resolve my issue however, I have tried to get Bell CSR's to correct my blling issues and revise my billing plans in the past and for some reason I end up payng more when  receive the new bills. Nicole was resolvng my internet billing going from $ 40 to $ 70 after my earlier request for a better billing plan. Let's hope that the same does not occur this time also",3
301825,19-DEC-11,17-DEC-11,Walid,,fr,70.53.193.103,yvesjasmin@sympatico.ca,14288220,000000121955021,5,5,Temps de réponse trop long!,4
301826,19-DEC-11,19-SEP-11,Slim,,fr,70.55.84.208,ulysseremy@bell.net,13320698,000000119996965,5,5,,5
301827,19-DEC-11,16-DEC-11,Ahmed Ramy,,fr,67.68.170.156,spetrin@sympatico.ca,14277800,000000121938539,5,5,"Rien, tous étaient parfait!",5
301828,19-DEC-11,18-DEC-11,Anne-Marie,,en,70.27.159.155,saydez@sympatico.ca,14295096,000000121979861,5,5,She did fine and knew how to solve the problem with my Mac,5
301829,20-DEC-11,19-DEC-11,Danny,,en,174.93.218.92,vijaylia.singh@sympatico.ca,14305022,000000121985614,3,2,the back up too the technician could have been more professional.,2
301830,20-DEC-11,19-DEC-11,Amine,,fr,184.144.219.43,glemieux321@sympatico.ca,14299530,000000121984592,5,5,,4
302326,20-DEC-11,29-NOV-11,Mark,,en,70.48.0.202,jdireid@sympatico.ca,14143099,000000121556499,5,5,Let long time customers know what loyalty programs are available,5
302327,20-DEC-11,19-DEC-11,Kaouther,,fr,65.92.182.204,chevrier37@bell.net,14297868,000000121991065,3,4,,4
302328,20-DEC-11,19-DEC-11,Diego,,en,184.144.54.74,gwendvlyn@sympatico.ca,14299686,000000121987610,5,5,I cannot think of anything at this time i will wait and see,5
302329,20-DEC-11,19-DEC-11,Francine,,fr,65.92.78.101,mwgirard@bell.net,14302560,000000121995414,3,3,Qu'on écoute plus qu'on parle pour finir par dire comme le client.,4
302330,20-DEC-11,19-DEC-11,Nadyn,,en,174.95.131.138,canuck491@sympatico.ca,14297634,000000121992826,5,5,,5
302331,20-DEC-11,19-DEC-11,Jean-Raynaud,,fr,65.92.78.101,mwgirard@bell.net,14302562,000000121992149,3,3,On devrait écouter plus que parler pour finir par dire que le client finalement avait raison.,4
302332,20-DEC-11,15-DEC-11,Khalil,,fr,64.229.49.197,jacjulien@sympatico.ca,14261250,000000121916700,4,4,,2
302333,20-DEC-11,17-DEC-11,Sergio,,en,174.94.19.105,joansims@sympatico.ca,14283564,000000121964167,5,5,"Nothing, he  was very patient with me and I appreciated that - i.e. not talking too fast.",4
302334,20-DEC-11,12-DEC-11,Kais,,fr,69.159.139.18,james.lambert@bell.net,14221512,000000121837788,5,5,,5
302335,20-DEC-11,19-DEC-11,Franssesca,,en,70.50.176.56,mpenyige@bell.net,14302476,000000121989505,3,3,"have some info. on how to block spam mail from using my previous account
",4
302336,20-DEC-11,19-DEC-11,Linda,,en,76.69.55.248,ypbhatia@bell.net,14305324,000000121987700,5,5,THERE WAS NO SOLUTIN SUGGESTED FOR THIS RESTRICTION OF MAX NUMBER OF ATTACHMENTS OF 10 WHEN FORWARDING AN EMAIL.I WAS HOPING FOR A QUICK RESOLUTION OF THIS AGITATING PROBLEM.,5
302337,20-DEC-11,19-DEC-11,Jayne,,en,144.29.129.20,tomveronique@sympatico.ca,14304834,000000121992866,4,2,"Get it right the first time. I called in on December 5 with a move request and was told everything was taken care of and it wasn't. My sympatico account was disconnected yesterday instead of on the 22nd and now I was told I have to cancel again. You confirmed by email you were going to cancel internet as of Dec. 22 so please do so. Transaction was B27G49K3. You cannot provide service in the area I was moving to so on Dec5 the representative told me they were going to cancel. I will not call, please solve this internally. Thanks",2
302338,20-DEC-11,19-DEC-11,Karingula,,en,76.69.137.66,flashdesoto@sympatico.ca,14299138,000000121984527,5,5,"This is the best service I have aver experienced.
Samuel Veerapuram took me from A to Z,
fixed the problem, got me going with a new password, cleaned up my clogged computer withthe highest level of skill.
I couldn't be more satisfied.
Thank yoe Samuel- again. ",3
302339,20-DEC-11,17-DEC-11,Romeo,,en,70.27.12.90,kenneth.miskimmin@sympatico.ca,14283986,000000121954365,3,5,direct contact with a person,5
302340,21-DEC-11,18-DEC-11,Gattu,,en,184.145.77.139,eleanor.plain@sympatico.ca,14290582,000000121977909,4,4,faster,3
302341,21-DEC-11,15-DEC-11,David,,en,76.68.131.152,dfbruce@sympatico.ca,14259236,000000121909800,2,1,"I am still unable to download christmas cards or you tube videos as it takes up to 5 min or more.
I have toaken my lap top to other places and download quickly.",3
302342,21-DEC-11,20-DEC-11,Ashley,,en,76.70.110.252,gillesjp55@sympatico.ca,14307438,000000122017908,4,3,We were looking to get Fibe 25 and it's unavailable in our area,5
302343,21-DEC-11,15-DEC-11,Jose,,en,70.26.2.30,yanthamr@bell.net,14267956,000000121909067,4,4,"I was expecting the technician to come earlier as scheduled, but I realize he was very busy.",4
302344,21-DEC-11,20-DEC-11,Karim,,en,204.101.237.139,rgpin@sympatico.ca,14310109,000000122013372,5,5,Nothing ,5
302345,21-DEC-11,20-DEC-11,Rohit,,en,70.29.46.248,salman3@sympatico.ca,14310400,000000122013657,5,5,I called several times before the matter was resolved. I should have received a phone call after two hours as promised the first time to keep me informed. It did not happen. Why??,2
302346,21-DEC-11,20-DEC-11,Elsy,,en,65.93.148.123,ed.mech@sympatico.ca,14306986,000000122012036,4,4,,4
302347,21-DEC-11,20-DEC-11,Dilip,,en,70.55.1.84,gavoitsidis@bell.net,14307328,000000122017356,5,4,maybe you coud fix my pc on the spot.istead  of sumboddy else fixing it.,5
302348,21-DEC-11,18-DEC-11,Anne-Marie,,en,76.65.17.133,jim.hobbs2@sympatico.ca,14291908,000000121979368,5,5,,5
302349,21-DEC-11,17-DEC-11,John,,en,64.231.163.213,signelangford@sympatico.ca,14287156,000000121957034,1,4,"I was on hold several times, for  a total of about 1 hour. I was cut off three times and had to call back and start from the beginning. I had to tell the story to each new person I was transferred to and their notes were completely wrong each time. It was horrible. I waited from noon to 5pm for a serviceman and when I called at 5 for an ETA I was told..insisted...that he had come and had been inside my house and installed the jack. No he had not. The driver had given inaccurate notes. When a driver finally arrived at about 7:30 it was remedied. But what a waste of my day and what a bunch of incompetent staff. I should have had the jack installed for free after all that frustration and time wasted waiting for you.",1
302350,21-DEC-11,20-DEC-11,Khan,,en,70.53.103.206,ushakr@sympatico.ca,14311072,000000122019653,5,5,,5
302351,21-DEC-11,20-DEC-11,Nora,,en,65.95.208.32,mmahase@sympatico.ca,14309348,000000122009369,5,5,"I can't think of anything more. Nora was fantastic and easy to interact with, calm and collective, appeared competent and very knowledgeable and not at all overpowering and cocky. She was pleasant all through, was patient with me and not in a rush.",5
302352,21-DEC-11,20-DEC-11,Greg,,en,70.54.47.187,marion.melville@sympatico.ca,14309008,000000122017741,1,1,Provide someone who speaks English without an accent,3
302353,21-DEC-11,20-DEC-11,Charles,,en,65.93.102.9,wayneleader@sympatico.ca,14311192,000000122010995,5,4,,5
302354,21-DEC-11,20-DEC-11,Priya,,en,174.92.69.121,rwright@bell.net,14310346,000000122013057,5,5,"Nothing
",5
302355,21-DEC-11,15-DEC-11,Abdulkarim,,fr,174.93.198.10,johanne.gagnon01@sympatico.ca,14261832,000000121918940,3,2,On m'a très bien répondu mais on n'a pu régler mon problème et on m'a conseiller de faire appel à un technicien ce que j'ai fait avec résultat.,4
302356,21-DEC-11,20-DEC-11,Gregorio,,en,184.147.125.33,rickroberts@sympatico.ca,14310148,000000122016015,5,5,"Nothing, rep was excellent.",5
302357,21-DEC-11,18-DEC-11,Chamseddine,,fr,67.70.51.124,rogergaudreau@sympatico.ca,14294816,000000121977918,4,5,Je trouve que le problème arrive trop souvent!,5
302358,21-DEC-11,20-DEC-11,Kimberly,,en,64.231.226.21,parsons26@bell.net,14309706,000000122010548,5,5,by giving me a good deal to start with.,5
302359,19-DEC-11,16-DEC-11,Erick,,en,174.89.16.85,sbrons@bell.net,14277380,000000121940718,5,5,not in this particular call but in past calls I have had a tough time with the lack of properly spoken English,4
302360,20-DEC-11,19-DEC-11,Chuck,,en,174.95.154.80,aldousemiller_@bell.net,14296728,000000121995529,4,5,"The waiting time is too long,however, the servece was well satisfeid and complete. ",5
302815,17-DEC-11,16-DEC-11,Carlos,,en,64.228.148.233,marilyn.bridgman@sympatico.ca,14274948,000000121939618,5,5,"can't think of a thing at the moment, I think it was a great experience",5
302816,19-DEC-11,18-DEC-11,Nadim,,fr,207.96.227.9,tremblal@sympatico.ca,14295818,000000121979424,5,5,,5
302817,19-DEC-11,18-DEC-11,Dilip,,en,74.14.19.191,boulerie_zeng@sympatico.ca,14289298,000000121969084,5,5,,4
302818,20-DEC-11,19-DEC-11,Mir,,fr,50.100.104.247,margaret.lesage@sympatico.ca,14301806,000000121996601,4,4,"J'ai eu un problème pour accéder à ma facture électonique.  Le technicien a très bien résolu le problème, mais ça a pris beaucoup de temps--j'aurais préféré qu'il n'y ait pas de problème pour commencer.",3
302819,20-DEC-11,19-DEC-11,Amany,,fr,70.30.181.16,den.guerin@sympatico.ca,14298498,000000121984919,5,5,nil,5
302820,20-DEC-11,19-DEC-11,Hemavathi,,en,184.148.117.33,wayne_3@sympatico.ca,14305112,000000121992162,4,4,,4
302821,20-DEC-11,19-DEC-11,Walim,,fr,70.29.199.56,george.laporte@sympatico.ca,14299380,000000121997089,5,5,non,5
302822,20-DEC-11,19-DEC-11,Sami,,fr,174.89.91.46,jogal@bell.net,14300624,000000121986046,5,5,"rien, tout a été faites dans les règles de l'art
Guy Guillemette",5
302823,21-DEC-11,19-DEC-11,Sweta,,en,174.89.125.174,michael.amsden@sympatico.ca,14302200,000000121994734,4,3,,5
302824,21-DEC-11,28-NOV-11,Niyaz,,en,76.67.202.156,dorrance@bell.net,14127389,000000121551555,5,5,"Don't ask me for my telephone number again as I alredy have when I get to your service representative's locationn. 

No big deal, your service was superlative.

Putting up with a non-tech like me must be difficult for your people, yet I sensed and experienced no resentment, in fact, I felt a real concern and appreciation for my issue, even after the many gaffs I made. Wonderful!  ",5
302825,21-DEC-11,20-DEC-11,Kanchana,,en,70.30.60.115,lindasteer@sympatico.ca,14308658,000000122009417,5,5,"I WAS VERY ANNOYED WITH THE REP PREVIOUS TO THIS ONE,DID NOT SEEN TO HELP ME, AND TOLD ME TO GO TO BELL.CA WHICH WAS NOT HELPFUL TO ME AT ALL, WHERAS KANCHANA WAS POLITE AND HELPFUL.",4
302826,21-DEC-11,20-DEC-11,Catherine,,en,65.92.109.223,davidsinclair22@sympatico.ca,14306682,000000122010188,5,5,Nothing was perfect.  Call was answered quickly and the bell representative was very personable on the phone with me!,5
302827,21-DEC-11,19-DEC-11,Justin,,en,69.156.152.168,kate.1@sympatico.ca,14300918,000000121995181,5,5,"Justin was very helpful, my internet was up and running that evening. ",4
302828,21-DEC-11,19-DEC-11,Evan,,en,67.68.136.223,jonvic@sympatico.ca,14300698,000000121994809,5,,,3
302829,21-DEC-11,20-DEC-11,Suzon,,en,174.88.169.37,jebandmilo@sympatico.ca,14308010,000000122009294,5,5,,5
302830,21-DEC-11,20-DEC-11,Nouha,,fr,76.67.213.137,kodiac50@sympatico.ca,14308468,000000122015174,5,5,rien,5
302831,21-DEC-11,14-DEC-11,Nandhini,,en,74.14.64.214,douglas.alliett@sympatico.ca,14246948,000000121900531,5,5,,4
302832,21-DEC-11,14-DEC-11,Islem,,fr,76.65.164.34,leopold.larivee@sympatico.ca,14250586,000000121890785,5,5,Moins cher les service de Bell,4
302833,21-DEC-11,16-DEC-11,Srinivas,,en,70.48.8.21,mflennox@sympatico.ca,14275280,000000121948510,1,1,See Ref. 121948510. We ended up getting our own computer service person coming to our home and reviewing/advising us about the problem.,2
302834,21-DEC-11,20-DEC-11,Deepthi,,en,74.198.9.204,y__trotter@sympatico.ca,14311298,000000122008552,5,5,,5
302835,21-DEC-11,20-DEC-11,Sumithra,,en,76.64.224.181,deedee48@sympatico.ca,14306718,000000122018835,5,4,,4
302836,21-DEC-11,18-DEC-11,Gustavo,,en,76.69.136.60,evan.r@sympatico.ca,14290674,000000121977699,5,5,,5
302837,21-DEC-11,20-DEC-11,Valarmathy,,en,70.55.164.180,rceme@sympatico.ca,14310048,000000122012383,5,5,nothing,5
302838,21-DEC-11,18-DEC-11,Luis,,en,67.71.44.251,ev.cam@sympatico.ca,14290672,000000121979672,5,4,nothing,4
302839,21-DEC-11,20-DEC-11,Ayesha,,en,209.226.175.33,moxnix@sympatico.ca,14309414,000000122019559,4,3,"There was no solution to my current problem which was or is still intermittent. I recieve email but cannot open the messages or send messages. I would really like a solution
from Bell. Firefox was suggested as a possible solution.If all else fails I will try it.
Regards
Ron",4
302840,21-DEC-11,15-DEC-11,Karen,,en,184.144.69.45,wamatheson@sympatico.ca,14267708,000000121921529,5,5,,5
302841,21-DEC-11,19-DEC-11,Jessa,,en,70.49.146.28,mssakula@sympatico.ca,14302516,000000121989329,4,4,"Talk a little loader, for us older people.  ha ha",5
302842,21-DEC-11,15-DEC-11,Adam,,en,70.50.44.239,cmercier-assaad@sympatico.ca,14258654,000000121912467,5,5,make fibe 25 internet more secure to stop a remote 3rd party from changing the proxy setting of my wireless network,5
302843,21-DEC-11,12-DEC-11,Karim,,fr,184.144.185.115,brunettheoret@sympatico.ca,14216940,000000121858336,4,4,,4
302844,21-DEC-11,19-DEC-11,Rocco,,en,65.92.198.71,dsk.leung@sympatico.ca,14298778,000000121986771,4,4,,4
302845,21-DEC-11,20-DEC-11,Yassine,,fr,184.145.176.195,le24juin@sympatico.ca,14308580,000000122011167,5,5,tout a été parfait,5
302846,21-DEC-11,03-NOV-11,Jose,,en,184.147.13.126,briancotter@sympatico.ca,13852028,000000121003610,4,4,,3
302847,21-DEC-11,16-DEC-11,Tom,,en,184.145.103.162,bsilmser@sympatico.ca,14269534,000000121942295,5,5,No recommendations. Very happy with help received from Tom.,5
302848,22-DEC-11,16-DEC-11,Reuben,,en,76.67.101.104,shmualm@sympatico.ca,14266624,000000121929378,4,3,"Fix my email problem immediately, rather than waiting 48 hours.",3
302849,22-DEC-11,18-DEC-11,Wayne,,en,74.15.46.228,spirit01@bell.net,14295384,000000121976795,5,5,,5
302850,22-DEC-11,21-DEC-11,Kishore,,en,65.95.126.32,flgerster@sympatico.ca,14315884,000000122057896,5,5,Can't think of anything.,5
302851,22-DEC-11,21-DEC-11,Pat,,en,174.88.168.134,r.redford@bell.net,14321872,000000122051295,5,4,"This problem should never of happened,AGAIN!
I am VERY tired of you Bell over charging and trying to STEAL my money every month. Get your F..... act together!",2
302852,22-DEC-11,21-DEC-11,Robert,,en,74.14.202.53,pngbonnie@sympatico.ca,14321698,000000122040165,5,5,"The person whom I had before Robert - Joy or Joyce - was a nightmare.  She gave me incorrect information and was less than helpful.  Finally, she passed me to Robert who was the exact opposite and he made a horrible experience better.",3
302853,22-DEC-11,21-DEC-11,Mohamed,,fr,74.15.118.2,mounir_diallo@bell.net,14320704,000000122036916,5,5,"Mohamed m'a bien servi mais je tiens a preciser que Rania a ete meilleure.
Voila 2fois que je lui parle et elle a ete au dessus des attentes. Elle est professionnelle et maitrise tres bien son travail. Je tiens a ce que Rania soit felicitee pour la qualite exceptionnelle de son travail. Merci",5
302854,22-DEC-11,21-DEC-11,Roy,,en,69.157.50.96,alvin.blackman@sympatico.ca,14312246,000000122046307,1,2,"I was told my my cost for service was now 36.95 after taxes, but was never applied.
When I called again was given a new charge 39.95. I fine my cost keep creeping up on a regular basis, even though I realy use the system.",2
302855,22-DEC-11,21-DEC-11,Srinivas,,en,76.67.161.63,gerry_p@sympatico.ca,14316340,000000122054664,5,5,n/a,5
302856,22-DEC-11,21-DEC-11,Brent,,en,184.144.59.78,momcilo@bell.net,14320630,000000122051532,5,4,,5
301262,18-DEC-11,17-DEC-11,Kali,,en,65.92.150.155,dmeadows@sympatico.ca,14281552,000000121952224,5,5,"She was very Helpfull-competent-caring.
Bell has come a very long way with customer service. The Pinacle of all customer service is Apple Computers you are definitely getting closer!!!! Well Done.",5
301263,18-DEC-11,16-DEC-11,Julio,,en,69.157.118.42,los.mas@sympatico.ca,14274464,000000121940873,5,5,,5
301264,18-DEC-11,17-DEC-11,Ahmed,,fr,67.68.177.165,chride@sympatico.ca,14280776,000000121955622,5,5,,3
301265,18-DEC-11,05-DEC-11,Salvador,,en,67.71.22.22,syandernoll@sympatico.ca,14213770,000000121684585,4,4,Make getting hold of a real person a lot faster instead of pushing buttons to find someone to help,3
301266,18-DEC-11,17-DEC-11,Houssem,,fr,65.92.23.234,isagam@bell.net,14282994,000000121958854,4,4,,5
301267,18-DEC-11,17-DEC-11,Methil,,en,174.94.42.130,kennedy393@sympatico.ca,14283984,000000121959864,4,4,service call finaly arrived after being told that it could not be kept in the 8am-12 noon window,2
301268,18-DEC-11,15-DEC-11,Sayeeduddin,,en,76.69.85.141,pabloruiz_72@sympatico.ca,14264832,000000121927405,5,5,"Everything was great, the agent was very helpful and polite.",5
301269,18-DEC-11,12-DEC-11,Alex,,en,74.198.9.57,bagpipes1@bell.net,14216178,000000121835896,1,1,,1
301270,18-DEC-11,17-DEC-11,Walid,,fr,70.49.67.190,di.mailloux@sympatico.ca,14281462,000000121963516,3,4,,4
301271,18-DEC-11,17-DEC-11,Sofien,,fr,174.95.185.115,mlaferriere@sympatico.ca,14285280,000000121954327,5,5,Rien!,5
301272,18-DEC-11,17-DEC-11,Oliver,,en,174.88.49.64,polecat@sympatico.ca,14286142,000000121955076,5,5,,4
301273,18-DEC-11,17-DEC-11,Hssen,,fr,70.53.219.111,jeancharles_hudon@sympatico.ca,14283310,000000121955863,4,5,"Rendre l'accès WiFI d'un périphérique,KOBO Voice, plus facile.",4
301274,18-DEC-11,17-DEC-11,Tracey D,,en,184.151.63.143,ll.wilson@bell.net,14284411,000000121961762,1,1,Allow me to cancel everything as will do tomorrow.  Proceeding with Rogers as planned as I still do not have internet service. ,1
301275,19-DEC-11,18-DEC-11,Manel,,fr,174.93.232.235,j-mhuot@sympatico.ca,14291564,000000121970361,3,4,,4
301276,20-DEC-11,18-DEC-11,Yassine,,fr,206.47.78.150,lise.leclerc029@sympatico.ca,14292848,000000121972412,5,5,,5
301277,20-DEC-11,19-DEC-11,Ricardo,,en,204.101.237.139,candjlatimer@sympatico.ca,14297620,000000121998152,1,2,Have someone answer the phone that i can understand!,1
301278,20-DEC-11,19-DEC-11,Mohamed,,fr,184.146.231.173,bmwill@sympatico.ca,14297374,000000121985336,4,4,Prendre soin de vos clients de longue date. Ne pas attendre que loin soit écuré avant de nous faire une offre.,4
301279,20-DEC-11,19-DEC-11,Rod,,en,174.91.224.180,valerieprice@sympatico.ca,14304964,000000121995817,5,5,"It has nothing to do with your service - it has everything to do with Microsoft being so MINGY and not allowing me to send out more emails.  Once a week, I send out a Newsletter to 650 people.  This week, I needed to send something out every day - Hanukkah greetings, Christmas, etc. and half of them came back.  I continually phone to ask for more daily emails and to STOP limiting me.  Everytime I get a different story.  One time I am told I can send up to 1,000, the next time 2,000 - why the time before last I was told 5,000.  Everybody continually LIES to me.  I am stick to death of paying what I think is an astronomical amount each month to be constantly upset.  I do NOT want to open a Yahoo or a GMail account.  I want my account just the way it is.  But if it doesn't change and continue to run into this problem of emails being returned cuz I've gone over my limit, I am going to switch to another Company.  Everyone tells me that Videotron is fabulous.",1
301280,20-DEC-11,19-DEC-11,Andrew,,en,74.15.255.101,fjlehmann@sympatico.ca,14299134,000000121982574,5,5,,5
301281,20-DEC-11,19-DEC-11,Sarra,,fr,70.26.41.86,georgespaquet@sympatico.ca,14299386,000000121997170,5,5,Rien de plus. Sarra a été parfaite.,5
301282,20-DEC-11,19-DEC-11,Bilel,,fr,76.71.205.69,leon.roy@sympatico.ca,14301290,000000121996347,4,4,,5
301283,20-DEC-11,19-DEC-11,Moncef,,fr,76.65.120.16,clohe@bell.net,14298056,000000121987919,4,4,"pour ce qui est de l,internet tout a bien fonctinner.pour ce qui est de ma ligne telephonique le service a été pourrie .. J,ai demanderDarreter le service telephonique le 1er janvier 2012 et le service a été arreter immediatement et il m,a été impossible de le r,avoir De l,eniffaciter a son maximun.   819-985-3553",1
301284,20-DEC-11,16-DEC-11,Mariem,,fr,67.68.75.34,boulac@sympatico.ca,14269416,000000121940739,1,1,La technicienne avait beaucoup de difficulté à s'exprimer en français. J'ai dû rappeler votre service pour résoudre mon problème. Maintenant c'est réglé depuis le 19 déc 2011,5
301285,20-DEC-11,19-DEC-11,Souhaib,,fr,69.156.67.203,mf.tremblay1@sympatico.ca,14302168,000000121988800,5,5,"D'annuler mon montant de 75,00 $ plus les taxes immédiatement et non que je dois payer la totalité de la facture ce mois-ci et que le mois prochain j'aurai un crédit de 75,00 $ + les taxes",5
301286,20-DEC-11,19-DEC-11,Kanchumarthi,,en,50.100.37.226,rhubbard@sympatico.ca,14303484,000000121986204,4,4," You could stop carrying out maintenance (which dsirupts email service) in the middle of the day just before a long holiday and also, you could tell us earlier - not when email suddenly ceases working.

This is infuriating and seems to serve you rather than your customers",2
301287,20-DEC-11,18-DEC-11,Kanni,,en,70.31.43.224,r.greg.reed@sympatico.ca,14294440,000000121973293,4,2,,1
301288,20-DEC-11,19-DEC-11,Manoranjith,,en,74.12.189.17,jdliddiard@sympatico.ca,14300322,000000121990000,5,5,mano was very helpful Nothingcould have beenbetter,5
301289,20-DEC-11,19-DEC-11,Alonia,,en,76.69.126.92,larry_wang@sympatico.ca,14301226,000000121994713,5,5,None,5
301290,20-DEC-11,19-DEC-11,Aymen,,fr,70.30.209.107,mkhay@sympatico.ca,14302380,000000121996744,5,5,,5
301291,20-DEC-11,19-DEC-11,Yves,,en,74.12.190.111,sgoebel@sympatico.ca,14304096,000000121992601,4,4,,5
301292,20-DEC-11,19-DEC-11,Sahra,,fr,70.30.209.107,mkhay@sympatico.ca,14302382,000000121996204,5,5,,5
301293,20-DEC-11,19-DEC-11,Naveed,,en,184.145.125.42,pfsdad@sympatico.ca,14303028,000000121983746,5,5,nothing,5
301294,20-DEC-11,19-DEC-11,Hatem,,fr,184.144.240.5,robertbdard@sympatico.ca,14303636,000000121987242,5,5,,5
301295,20-DEC-11,19-DEC-11,Maher,,en,69.157.36.115,d.eizenga@sympatico.ca,14298226,000000121984604,5,5,Nothing.  Maher handled everything very well.,4
301296,20-DEC-11,19-DEC-11,William,,en,70.30.133.127,brianth@sympatico.ca,14297502,000000121987622,5,5,paid me,5
301297,20-DEC-11,19-DEC-11,Amelia,,en,67.70.86.113,girouard.a@sympatico.ca,14299512,000000121982462,4,4,,4
301298,20-DEC-11,19-DEC-11,Chantal,,en,74.14.72.31,bryan.black@sympatico.ca,14297528,000000121996411,5,4,"you have sent me two notices telling me to return my modem, and it was received at you depot almost two weeks ago. Bell wastes a lot of my time with your ineff encencies!!!",3
301299,20-DEC-11,19-DEC-11,David,,en,76.69.54.22,spooner_6@sympatico.ca,14304362,000000121988403,5,5,,5
301831,20-DEC-11,19-DEC-11,Dharma,,en,69.159.73.203,hddobing@sympatico.ca,14299784,000000121991265,5,5,it was fine,5
301832,20-DEC-11,19-DEC-11,Diego,,en,72.38.222.163,drcapaldi@sympatico.ca,14298754,000000121981571,5,5,Nothing.....the Technical Service Representative was patient and knowledgeable!,5
301833,20-DEC-11,28-NOV-11,Preethi,,en,184.147.181.199,zand@sympatico.ca,14136918,000000121538637,4,4,some of the technicians did not know what to do the first few days. I felt that some did not care. After one week I did deal with a very nice person - he seemed to know what to do and did get my e-mail back .  ,4
301834,20-DEC-11,19-DEC-11,Kota,,en,70.50.154.219,carmelo.puliatti@sympatico.ca,14297658,000000121996477,5,5,"When I was talking to the the technical advisor, which wwas very helpful, there was a lot of background noise. It seemed that there was a party going on. This lasted the time that we were exchanging conversation.  I found it very distracting. But my problem was resolved",5
301835,20-DEC-11,19-DEC-11,Steve,,en,74.15.244.246,ant.leung@sympatico.ca,14296970,000000121991060,2,1,"Upgrade to the faster system (Fibe) is too slow, now you will lose another customer.",1
301836,20-DEC-11,19-DEC-11,Jhon,,en,64.228.90.46,davemcd@sympatico.ca,14298372,000000121990731,4,1,if the representative had better knowledge he could have resolved the problem.,3
301837,20-DEC-11,19-DEC-11,Mariem,,fr,174.89.229.58,danielle.mayers@sympatico.ca,14298296,000000121983904,5,5,,5
301838,20-DEC-11,19-DEC-11,Ricardo,,en,76.70.71.151,sheila_james@bell.net,14304164,000000121993963,5,5,Nothing,5
301839,20-DEC-11,19-DEC-11,Houssem,,fr,174.92.229.139,ltperreault@sympatico.ca,14301530,000000121991314,5,5,rien,5
301840,20-DEC-11,19-DEC-11,Haythem,,fr,24.153.101.170,d.joanne@bell.net,14298230,000000121982621,4,4,,5
301841,20-DEC-11,19-DEC-11,Oscar,,en,76.64.231.162,snojoe@sympatico.ca,14304314,000000121982541,5,5,Very little,5
301842,20-DEC-11,19-DEC-11,Fatma Sawcen,,fr,69.156.203.178,fxlabbeblondeau@bell.net,14299254,000000121987886,4,4,Le problème s'est résolu par lui-même durant mon entretient avec le service technique. J'ai beaucoup apprécié que la personne ne me demande pas de faire un reset sur le modem et elle a essayé de jouer avec les configuration du modem. ,4
301843,20-DEC-11,19-DEC-11,Kaustabh,,en,174.94.28.17,j.r.mcinnis@sympatico.ca,14300130,000000121987498,1,1,"been given correct information that we would be getting the highest speed internet/e-mail ""bundled"" and our speed is actually s l o w e r   than it was prior to the promised increase in speed.",1
301844,20-DEC-11,01-DEC-11,Mohamed,,fr,174.89.181.146,jacques_desanlis@sympatico.ca,14169462,000000121618538,5,4,,4
301845,20-DEC-11,16-DEC-11,Krishnan,,en,50.101.89.81,rubjoa@bell.net,14277170,000000121933374,5,5,,5
301846,20-DEC-11,23-NOV-11,Abbey,,en,70.24.174.50,tkowbel@sympatico.ca,14083110,000000121432856,5,4,,4
301847,20-DEC-11,19-DEC-11,Juan,,en,76.70.77.75,bettyandvern@sympatico.ca,14297284,000000121986444,5,5,I could not find the password or the ID that they wanted so I called and received what I needed.,5
301848,20-DEC-11,19-DEC-11,Madhu,,en,70.31.37.81,pat.swift@sympatico.ca,14302900,000000121986141,5,5,,5
301849,20-DEC-11,19-DEC-11,Rym,,fr,70.30.174.207,jean-paul.auger@sympatico.ca,14300340,000000121982250,5,1,finalement le problème ne relevait pas d'internet mais d'un problème sur mon ordinateur,5
301850,20-DEC-11,19-DEC-11,Deepika,,en,50.101.224.157,don.moore@bell.net,14298706,000000121997378,4,3,I was trying to set up my email on a new ipad. Service rep. did not have experience on this item. I had already talked to someone at Apple and they suggested I call Bell. The women I talked to at Bell was very friendly and tryed to be helpful. When we finished the email was still not working but when I hung up and went to another room the email came in. So now it is working but I do not know why?? It also still shows a box that says it cannot open mail but then does open it. It is a mystery. It also say it cannot send a email to @live.com?? No idea why. I am giving it a rest for now.   ,4
301851,20-DEC-11,19-DEC-11,Helmi,,fr,70.53.219.155,mmorin007@sympatico.ca,14302414,000000121986817,5,5,,3
301852,20-DEC-11,12-NOV-11,Asma,,en,174.89.239.79,charles.westwood@sympatico.ca,13952698,000000121192784,4,5,,5
301853,20-DEC-11,19-DEC-11,Pau,,en,76.68.95.10,marybillthompson@sympatico.ca,14301960,000000121993976,4,4,nothing,4
301854,20-DEC-11,18-DEC-11,Emmanuelle,,en,65.95.162.102,pbagley@sympatico.ca,14294176,000000121969440,5,5," I can't think of anything that could have been done better. The assistance was professional, courteous and dealt with the problem in good detail. Thankyou.",5
301855,20-DEC-11,19-DEC-11,Andrew,,en,76.71.97.161,goosey@sympatico.ca,14299560,000000121986928,5,4,,4
301856,20-DEC-11,12-DEC-11,Naim,,fr,70.26.210.219,langbour@bell.net,14223246,000000121852064,3,3,,5
301857,20-DEC-11,19-DEC-11,Edwin,,en,64.231.128.67,woodjonpat@sympatico.ca,14305244,000000121984752,5,5,,5
301858,20-DEC-11,13-DEC-11,Kumar,,fr,216.218.29.230,blackmustard@sympatico.ca,14232520,000000121881169,5,5,,3
301859,21-DEC-11,19-DEC-11,Aymen,,fr,70.55.55.154,mmorin0949@bell.net,14302418,000000121997489,5,5,,5
301860,21-DEC-11,20-DEC-11,Wayne,,en,67.68.41.63,d_mcarthur@sympatico.ca,14306574,000000122018690,5,5,"It was a fast and efficient resolution to the question
Great job",4
301861,21-DEC-11,20-DEC-11,Elsy,,en,69.157.124.47,young1@sympatico.ca,14311344,000000122011481,5,5,"Elisy has such an amzing attitude and mild spoken, she makes you feel like you are very important and truly wants to help you. Thanks elsiy",5
301862,21-DEC-11,20-DEC-11,Daniel,,en,68.171.231.16,macduff9@bell.net,14308857,000000122012744,5,5,,5
301863,21-DEC-11,19-DEC-11,Maxime,,fr,67.70.70.20,jean.lupaya037@sympatico.ca,14300346,000000121994089,3,3,"Encore une fois, Maxime m'a rassuré que je devrais avoir le modem le mardi le 20/12/2011. J'ai attendu en vain toute la journée. Je crois que comme compagnie, vous devez prendre conscience que vos services sont médiocres. Je ne pense pas que ça soit la faute de vos agents mais c'est votre système qui est un problème. C'est vraiemnet frustrant d'attendre autant de jours pour recevoir un modem. Je vais aller voir chez Rogers parce que j'estime que vous ne devez pas traiter vos cleint ainsi.",1
301864,21-DEC-11,20-DEC-11,Prem,,en,70.27.9.156,eric.brandt@sympatico.ca,14307066,000000122017198,1,2,"Address ""throttleing issues"" (slowdown)
interuption and overall ""ghastily""
""false advertising"" internet service.",1
301865,21-DEC-11,20-DEC-11,Zaid,,en,174.88.216.72,rmart535@bell.net,14310198,000000122019296,2,3,I really dont know what could be done.I never had this problem when I was with Rogers.I have had a lot of problems since I switched to Bell and should this problem re-occur I may just go back to rogers.,1
301866,21-DEC-11,20-DEC-11,Vidya,,en,74.12.123.78,m.curness@sympatico.ca,14308832,000000122012653,4,4,Not sure,5
301867,17-DEC-11,03-DEC-11,Suresh,,en,74.14.153.57,friul55@sympatico.ca,14192323,000000121670301,5,5,,5
302361,21-DEC-11,19-DEC-11,Ali,,en,70.27.18.53,kevinpepper@sympatico.ca,14301006,000000121986478,5,5,"you could not have billed me overage charges on my internet and been more proactive that we were exceeding our bandwidth usage. We were rather surprised to see this with no explaination on our recent bill. I would have appreciated some details without calling in. Nowhere on any agreement that I received over 4 years ago did it mention any usage stipulations.

While I appreciated the charges being reversed once I made the effort to call in, I still feel like i shouldn't had to have called in. ",4
302362,21-DEC-11,20-DEC-11,Med Anouar,,fr,70.26.223.115,magictom@bell.net,14308880,000000122013521,5,5,rien,5
302363,21-DEC-11,20-DEC-11,Uzair,,en,70.29.71.19,panfilo@sympatico.ca,14309700,000000122008649,5,5,"I DON'T KNOW. I;M HAPPY",5
302364,21-DEC-11,20-DEC-11,Faouzia,,fr,76.64.249.127,turgeon2005@sympatico.ca,14311044,000000122013418,5,5,Rien de plus Madame Faouzia a répondu à toutes mes questions.,5
302365,21-DEC-11,16-DEC-11,Dennis,,en,76.65.121.233,rainman@sympatico.ca,14276540,000000121931399,4,4,not have the extremely rude service in the first place,3
302366,21-DEC-11,16-DEC-11,Hechmi,,fr,70.26.240.218,serge.duguay3@sympatico.ca,14277464,000000121946923,4,4,"non, sauf que le message qui apparaissait lors de ma connection ne correspondait pas vraiment au pourquoi du problème",4
302367,21-DEC-11,19-DEC-11,Nizar,,fr,70.48.227.25,paultelmosse@sympatico.ca,14302956,000000121994959,4,5,"LE SEUL POINT FAIBLE , CEST SOUVENT DE COMPRENDRE LE FRANCAIS DE VOS CONSEILLER",5
302368,21-DEC-11,20-DEC-11,Gopi Rathinam,,en,76.65.47.140,brie.b@bell.net,14306180,000000122009596,5,4,nil,5
302369,21-DEC-11,19-DEC-11,Mary ruksana,,en,184.144.129.95,fpatafi@sympatico.ca,14299176,000000121981287,5,5,Problem was resolved efficiently.,4
302370,21-DEC-11,20-DEC-11,Marta,,en,174.94.14.117,quakerhill@sympatico.ca,14309942,000000122011817,5,5,,5
302371,21-DEC-11,20-DEC-11,Nadia,,fr,69.157.138.252,coq.si.nel.j.p.r@bell.net,14306520,000000122014609,5,5,n.a.,5
302372,21-DEC-11,20-DEC-11,Edwitch,,fr,207.164.143.162,stephaneprevost@sympatico.ca,14310688,000000122017739,1,1,"On ne m'a donné aucune réponse à mes requêtes et je n'ai toujours pas, depuis maintenant 2 jours aucun service internet. Personne ne semblait en mesure de me dire pourquoi et comment rectifier.",2
302373,21-DEC-11,20-DEC-11,Gloria,,en,174.89.169.235,luisa.bianchi@sympatico.ca,14308788,000000122015294,5,5,,5
302374,21-DEC-11,20-DEC-11,Sana,,fr,76.64.248.133,mrgiroux@bell.net,14309426,000000122010914,5,5,,5
302375,21-DEC-11,20-DEC-11,Mourad,,fr,192.234.223.100,lsq@sympatico.ca,14308764,000000122015142,2,1,"Vous offrez des outils en ligne qui ne fonctionne pas (Effacer des adresses courriels) et de plus quand nous appeler le service, ils nous laissent croire que dans 72h la demande sera complété!
Ma demande n'a pas été complétée comme convenue dans les délais de 72h. J'aurais aimé être averti au lieu de penser que ma demande avait été complétée. Suite a ma validation, j'ai du rappeler et faire un 2, et 3 iem suivi pour être perdu dans le néant. Jai demandé descalader mon dossier à un supérieur et jattends depuis ce temps! 
",2
302376,21-DEC-11,20-DEC-11,Leni,,en,76.69.6.161,gtx70@sympatico.ca,14307550,000000122008803,5,5,,5
302377,21-DEC-11,19-DEC-11,Imen,,fr,184.144.179.154,louisefortin@sympatico.ca,14301492,000000121985746,4,4,"En ce qui a trait à la réponse précédente, je saurai si la demande a été résolue lorsque je recevrai mon prochain compte.",4
302378,21-DEC-11,20-DEC-11,Oscar,,en,67.71.93.181,brgraham@sympatico.ca,14306154,000000122018350,3,,"possibly you could train employees properly so these mix ups and errors don't  keep happening continually it is very frustrating for customers and employees alike. I don't know what has happened to Bell in the last few years but the service has deteriorated to the point that I am ready to go to the competition again.  I was persuaded to come back as a customer with a promise that these sort of things would cease happening but here we are again. I have better things to do than complain to Bell about the terrible service so please get with the program and work to get everyone working on the same page. Too many noodles in the soup are spoiling your broth if you know what I mean.  I used to recommend Bell all the time, not anymore. There are some employees that know what they are doing and you will lose these good employees if you do not look into the problems and deal with them properly, you are frustrating not only customers but employees as well who have to constantly deal with unsatisfied customers. I have decided to stay with Bell for the time being,,But Will Certainly go with the Competition if these things are not rectified soon.  Whatever happened to the wonderful service I used to receive from BELL...A little bit of old fashioned common sense and courtesy will go a long way in keeping customers satisfied.  Thanks for allowing me to vent my frustrations about your company hopefully it isn't a waste of my time and you will take some action on this feedback.  Thank You Mr. Brian Graham .",2
302379,21-DEC-11,20-DEC-11,Ali,,en,70.49.133.110,sandrabellamy@sympatico.ca,14310426,000000122011584,4,4,"If my discounts had been applied when I called the last time, I would not have had to call back and have it redone again.  The notes were in the file, but nothing was acted on.",4
302380,21-DEC-11,20-DEC-11,Kevan,,fr,76.65.80.238,suzanne_29@bell.net,14310792,000000122019200,5,5,avec Kevan ça été parfait!!!!!,5
302381,21-DEC-11,20-DEC-11,Dilip,,en,64.231.169.189,ipoliszchuk@sympatico.ca,14307798,000000122015556,5,5,,5
302382,21-DEC-11,20-DEC-11,Majdi,,fr,70.49.76.137,pronovost.a@sympatico.ca,14309912,000000122016325,4,4,,4
302383,21-DEC-11,20-DEC-11,Krishnan,,en,69.156.126.215,scott.staffen@sympatico.ca,14310478,000000122014154,5,5,none,4
302384,21-DEC-11,20-DEC-11,Rudys,,en,65.93.166.130,ginettedougjarvo@sympatico.ca,14307448,000000122014304,3,4,,3
302385,21-DEC-11,29-NOV-11,Med Hedi,,fr,74.15.118.2,mounir_diallo@bell.net,14146266,000000121557214,5,5,Excellent service,5
302386,21-DEC-11,17-DEC-11,Suraj,,en,69.157.148.250,osandikk@sympatico.ca,14285774,000000121961583,4,4,inform members any rework on the system,5
302387,21-DEC-11,19-DEC-11,Thomas,,en,70.26.76.18,joedifederico@sympatico.ca,14300614,000000121988632,5,5,,5
302388,21-DEC-11,20-DEC-11,Arthi,,en,70.54.0.40,gerry.lane@sympatico.ca,14307404,000000122015497,1,1,not sure,2
302389,17-DEC-11,16-DEC-11,Anne,,en,159.18.221.196,patrickhlee@sympatico.ca,14276152,000000121948836,4,2,,3
302390,17-DEC-11,16-DEC-11,Jean-Raynaud,,en,70.26.34.198,lisejacques@sympatico.ca,14274372,000000121932559,5,4,just to let you know Lise is not the one calling for help when needed or completing the survey it would be me  Jacques Therien her husband for future referance thank you,5
302391,18-DEC-11,17-DEC-11,Minh-Trang,,en,174.95.198.152,nobleking.mech@sympatico.ca,14285656,000000121964880,5,5,"Nothing.  Service was excellent.  Store in Bolton, Ontario was suberb. Highly recommend them to everyone.",5
300778,15-DEC-11,13-DEC-11,Olfa,,fr,184.144.184.202,robspe@sympatico.ca,14230800,000000121860061,5,5,excellent service,5
300779,15-DEC-11,14-DEC-11,Pradheep Kumaar,,en,70.50.198.24,christine.archer@sympatico.ca,14245910,000000121883152,5,4,,5
300780,15-DEC-11,14-DEC-11,Mario,,en,76.67.72.148,gilda905@sympatico.ca,14248020,000000121891354,5,1,It is a sympatico problem not a technician problem.  I called yesterday about two separate issues which were resolved.  Last night & this morning - can't send out emails.  Very frustrating Bell!,1
300781,15-DEC-11,14-DEC-11,Louis,,fr,184.145.182.173,rousyl@bell.net,14254040,000000121896990,5,5,,5
300782,15-DEC-11,14-DEC-11,Ashley,,en,74.14.20.206,stoneworksci@sympatico.ca,14255006,000000121898473,5,5,reduce your fees. Very expensive,4
300783,15-DEC-11,14-DEC-11,Paul,,en,70.30.91.49,dewainequest@bell.net,14246716,000000121902991,3,1,"your techs need to now a little more.they couldn't help me, i help myself. ",3
300784,15-DEC-11,14-DEC-11,Houcem,,fr,74.14.209.193,dubuc.claire@bell.net,14247042,000000121886235,2,1,J ai parler a plusieur representants au téléphonequi me passaient d un service a l autre pendant 2h30  me disant qu il ne savais pas pourquoi le dsl ne marchait pas mais dans l apres midi j ai rappeler et le tecnitien ma envoye un tecnitien qui a decouvert que c est bell qui nous avait desactiver,4
300785,15-DEC-11,14-DEC-11,Eka,,en,70.31.125.140,jessie.baldry@sympatico.ca,14249322,000000121884120,5,4,,5
300786,15-DEC-11,14-DEC-11,Srinivas,,en,142.46.224.10,john.hrycak@sympatico.ca,14249638,000000121904611,5,5,"Improve the quality of the phone line connection. It sounded like the agent was far away causing me to ask him to repeat his instruction.  It wasn't my line, I have experienced this with your tech support in the past.",5
300787,15-DEC-11,12-DEC-11,Moses,,en,70.55.28.65,keith_stoodley@sympatico.ca,14222840,000000121849623,4,4,Nothing.,4
300788,15-DEC-11,14-DEC-11,Luis,,en,70.30.31.85,Richardsal@sympatico.ca,14243824,000000121893693,4,5,,5
300789,15-DEC-11,14-DEC-11,Pavan,,en,65.92.199.89,richard.fulford@sympatico.ca,14253664,000000121900832,5,4,,5
300790,15-DEC-11,14-DEC-11,Mohamed,,fr,174.92.189.79,corinnegoyette@sympatico.ca,14246128,000000121887832,5,4,,3
300791,15-DEC-11,13-DEC-11,Mary,,en,70.49.246.103,peter_spiegel@sympatico.ca,14240384,000000121876451,5,,"The representative on this call was great, told me what I wanted to hear and all was great.  Nothing changed.  My internet was up with in 2-6 hours as promised and I spent 2 hours on the phone the next day trying to get someone at Bell to help me.  Terrible Customer Servivce from Bell.  TERRIBLE.  You owe me $200 for my 2 hours I spent trying to get service. ",2
300792,15-DEC-11,14-DEC-11,Diego,,en,70.24.108.197,dorothywilliams@sympatico.ca,14246932,000000121903792,5,4,,4
300793,15-DEC-11,14-DEC-11,Maher,,fr,184.151.115.51,ritza.vieux@sympatico.ca,14253744,000000121897807,5,5,C'etait bien,5
300794,15-DEC-11,14-DEC-11,Juan,,en,67.71.86.40,jgilber1@sympatico.ca,14249362,000000121899349,5,5,You guys were fantatic,5
300795,15-DEC-11,14-DEC-11,Sarra,,fr,50.100.110.168,lemelins@sympatico.ca,14250564,000000121886486,5,5,,5
300796,15-DEC-11,14-DEC-11,Kevin,,fr,67.68.182.252,a.lemay@sympatico.ca,14243896,000000121887424,4,4,,3
300797,15-DEC-11,14-DEC-11,Adel,,fr,184.145.157.12,almar2@sympatico.ca,14244312,000000121902153,1,1,"Après les deux appels de l'ap^rès-mdi, j'ai rappelé à vers 19h30 pour demander si sympatico avait réglé ses problèmes. Le conseiller m'a répondu affirmativement. Il m'a dit alors que mon mot de passe était incorrect et qu'il allait demandé de m'en émettre un nouveau ce qui prendrait de 24 à 72 heures. J'ai dit que je ne comprenais pas pouquoi il ne pouvait me donner un nouveau mot de passe via mon compte hotmail? Il m'a dit qu'il ne pouvait faire cela. Il pouvait seulement me transmettre un  sms sur un cellulaire. Mais je n'avait pas de cellulaire... Mon fils informaticien a communiqué avec Bell sympatico ce matin et s'est fait donner un nouveau mot de passe qui ne fonctionne que par hotmail (almar2@sympatico.ca). Je ne peux toujours pas utiliser mon compte outlook;-(",1
300798,15-DEC-11,14-DEC-11,Abdelhakim,,fr,76.67.149.235,proulxm@sympatico.ca,14253230,000000121888731,5,5,"J'aurais aimé que ma vitesse Internet soit celle selon mon plan (Fibe7) et à partir du premier jour de l'adhésion de ce plan sans que j'aies à téléphoner pour l'obtenir. C'était normal de penser que j'avais la vitesse du plan si je venais d'adhérer à celui-ci, n'est-ce-pas?",4
300799,15-DEC-11,14-DEC-11,Med Anouar,,fr,184.145.178.201,ve2btz@sympatico.ca,14255836,000000121893387,4,4,Me croire au début de la conversation aurait pu lui sauver au moins 40 minutes.,4
300800,15-DEC-11,14-DEC-11,Kali,,en,65.93.84.48,kimmeandjohn@sympatico.ca,14250246,000000121894193,4,5,,5
300801,15-DEC-11,13-DEC-11,Mohamed,,fr,184.146.231.184,pe.bouchard@sympatico.ca,14240328,000000121871175,5,5,,5
300802,15-DEC-11,15-DEC-11,Nandhini,,en,24.37.38.114,baze@sympatico.ca,14244900,000000121906178,3,1,Solve problem.  I was told to call back in the morning.,3
300803,15-DEC-11,14-DEC-11,Stephen,,en,174.93.8.176,don_pearce@sympatico.ca,14246900,000000121889149,5,4,,5
300804,15-DEC-11,14-DEC-11,Andrea,,en,184.146.108.52,lchoptiany@sympatico.ca,14250520,000000121886840,5,4,more info on why my account was blocked,5
300805,15-DEC-11,29-MAR-11,Charles-David,,fr,69.156.212.11,abdelkaderkaddouri@sympatico.ca,11551739,000000116108477,5,5,rien c'etait parfait,5
300806,15-DEC-11,15-MAR-11,Kevin,,fr,69.156.212.11,abdelkaderkaddouri@sympatico.ca,11387671,000000115779501,5,5,  rien c'etait parfait,5
300807,15-DEC-11,14-DEC-11,Perumalla,,en,70.51.111.144,kermin01@sympatico.ca,14250180,000000121903646,1,,"1: Represtatives fluent in english are a must

2: There  should be conyinuity between transfers between reps.
3: The confirmation numbers given in prior comunications is somehow lost??
",1
300808,15-DEC-11,14-DEC-11,Roy,,en,174.89.135.119,theresafarrell@sympatico.ca,14255428,000000121904349,1,1,I waited 1hour and 25 minutes on hold to be told that there was a problem with the tower I receive my internet from.  This info could easily have been on the website or in a recording when customers call in for support,2
300809,15-DEC-11,14-DEC-11,Mehdi,,fr,67.68.167.137,rmorin005@sympatico.ca,14253782,000000121903229,5,5,Tout était bien. La patience du conseiller ou technicien était impeccable. Merci,5
300810,15-DEC-11,13-DEC-11,Luis,,en,67.71.80.146,f.herzog@sympatico.ca,14234886,000000121866732,5,5,,5
300811,15-DEC-11,12-DEC-11,Nicole,,en,65.94.28.49,yendor7@bell.net,14230102,000000121848525,5,5,nothing,5
300812,15-DEC-11,14-DEC-11,Umesh,,en,70.49.147.113,duncanzinn@sympatico.ca,14234544,000000121882257,1,1,Listened to my problem and then attempted to solve it.,4
300813,15-DEC-11,13-DEC-11,Michelle,,en,174.93.29.190,stephen.moses063@sympatico.ca,14230854,000000121859563,5,5,,5
300814,15-DEC-11,13-DEC-11,Edgardo,,en,70.31.96.212,T.R.Fancy@sympatico.ca,14231290,000000121870930,5,3,,4
300815,15-DEC-11,12-DEC-11,Fairin,,en,65.94.102.114,kambasis@sympatico.ca,14222658,000000121846890,5,5,,5
301300,19-DEC-11,18-DEC-11,Naveed,,en,70.49.75.8,iannieb@sympatico.ca,14291478,000000121969899,4,4,I believe our four day loss of the internet was due to weather effects on the Bell system.  The representative did not verify it the first time I suggested it.  But he was very good and helpful all in all.,3
301301,19-DEC-11,18-DEC-11,Oscar,,en,64.229.227.94,gandjriou@bell.net,14290940,000000121968729,2,3,it would have been nice to talk to someone who knew english and an understanding of computers,2
301302,19-DEC-11,18-DEC-11,Helmi,,fr,174.91.206.195,denisfleury@sympatico.ca,14290218,000000121973171,5,5,,5
301303,19-DEC-11,18-DEC-11,Patrick,,en,74.14.159.178,billcarol.smiley@sympatico.ca,14289160,000000121974958,5,5,It was the best and we communicated the best we have done before. ,5
301304,19-DEC-11,16-DEC-11,Saurabh,,en,70.55.24.246,jrabasca@sympatico.ca,14273530,000000121943608,4,4,,4
301305,19-DEC-11,15-DEC-11,Dorsaf,,fr,174.95.234.120,alfred.chalifour@sympatico.ca,14256948,000000121919693,3,2,"Votre ligne  téléphonique est lamentable
",3
301306,20-DEC-11,19-DEC-11,Nizar,,fr,65.93.2.37,doloclaude@sympatico.ca,14298684,000000121981370,5,4,,5
301307,20-DEC-11,16-DEC-11,Sonia,,en,174.88.76.99,m.lamey@sympatico.ca,14274672,000000121950044,4,1,,3
301308,20-DEC-11,19-DEC-11,Imen,,fr,184.144.223.115,dady1965@bell.net,14298250,000000121996554,5,5,,5
301309,20-DEC-11,19-DEC-11,Rahma,,fr,70.26.200.167,gillescrete@sympatico.ca,14299494,000000121983437,4,4,J'avais une certaine difficulté à entendre les mots qu'elle prononçait en français.  J'ai du lui demander de répéter à certaines reprises.,4
301310,20-DEC-11,19-DEC-11,Tom,,en,206.172.225.11,wccabrown@sympatico.ca,14305126,000000121990296,2,2,"1.Hire a real person to field calls.
2. Get rid of ""Emily""",2
301311,20-DEC-11,19-DEC-11,Omar,,fr,174.92.216.212,emile.lussier@bell.net,14298936,000000121994446,5,5,"Rien pour l'instant.
Merci",4
301312,20-DEC-11,19-DEC-11,Joseph,,en,174.95.210.16,sharon.melnychuk@sympatico.ca,14304128,000000121984393,4,5,,4
301313,20-DEC-11,19-DEC-11,Pau,,en,174.95.210.16,sharon.melnychuk@sympatico.ca,14304130,000000121997914,4,4,,4
301314,20-DEC-11,19-DEC-11,Jose,,en,38.104.156.114,christopher.ferguson@sympatico.ca,14297952,000000121983240,1,1,Made the effort to understand the concern and not treat me in such a patronising and insulting manner.,2
301315,20-DEC-11,19-DEC-11,Mary ruksana,,en,64.231.27.48,terri.beauchamp@sympatico.ca,14304674,000000121987937,3,3,lately not experiencing efficient service not from the callers but the fact errors take so long to be corrected.  I had to call so many times to feel I have the matter corrected.  I am still needing service to clarify email billing.  Will have to call again. ,3
301316,20-DEC-11,15-DEC-11,Alexandre-Hugo,,fr,67.68.102.24,cizar4@sympatico.ca,14258538,000000121909678,4,5,low price mor lower ,5
301317,20-DEC-11,15-DEC-11,Sourour,,fr,67.68.102.24,cizar4@sympatico.ca,14258540,000000121910225,5,5,des prix plus bas avec telechargement ilimite,5
301318,20-DEC-11,19-DEC-11,Claudia,,en,76.71.74.244,mikkaryn@sympatico.ca,14302318,000000121992191,4,5,n/a,4
301319,20-DEC-11,15-DEC-11,Mohamed,,fr,67.68.102.24,cizar4@sympatico.ca,14258542,000000121910525,5,5,,5
301320,20-DEC-11,19-DEC-11,Lor,,en,70.52.229.105,hjwiersema@bell.net,14299878,000000121987286,4,4,l still have a concern because of the 3 calls l have received from what they tell me is bell calling that my internet contract is due. They are offering me a deal?? ,4
301321,20-DEC-11,19-DEC-11,Stephanie,,en,70.27.123.245,sharon.webb@sympatico.ca,14304134,000000121984473,1,1,"Not transfer me around 5 times and on phone for 1 hour, with no resolution",1
301322,20-DEC-11,19-DEC-11,Priya,,en,70.29.109.66,jmarkham@sympatico.ca,14300538,000000121983406,5,5,Ensured that my address book was protected from being stloen.,5
301323,20-DEC-11,19-DEC-11,Amy,,en,70.48.104.47,mjczikk@sympatico.ca,14302368,000000121991205,5,4,,4
301324,20-DEC-11,19-DEC-11,Jazel,,en,67.71.85.81,bomerint@sympatico.ca,14297414,000000121988089,5,5,,5
301325,20-DEC-11,19-DEC-11,Ruth,,en,50.100.151.177,scott-murray@sympatico.ca,14304042,000000121983286,5,5,nil,5
301326,20-DEC-11,18-DEC-11,Danny,,en,70.51.54.205,bethunegray@sympatico.ca,14289102,000000121969218,4,4,,4
301327,20-DEC-11,19-DEC-11,Firas,,fr,67.68.225.81,helene.cornellier@sympatico.ca,14299812,000000121988371,3,3,"Me donner le rabais pour 2 services sur une facture pour le premier mois. Pour savoir si le service a été adéquat, je le verrai lors de la première et la 2e facture.",4
301328,20-DEC-11,19-DEC-11,Kate,,en,69.157.124.99,d.dobson01@sympatico.ca,14298222,000000121995282,5,5,,4
301329,20-DEC-11,19-DEC-11,Juan,,en,76.69.103.168,stdb3@sympatico.ca,14304408,000000121983250,5,5,Juan did a 'perfect' job. I could not have asked for any more. Thank you Juan,5
301330,20-DEC-11,17-DEC-11,Ammar,,fr,161.216.151.44,richard.lesiege@sympatico.ca,14286490,000000121957906,3,1,Je ne sais plus ce que vous devriez faire sinon simplement nous renseignez mieux sur les numéros de téléphone a contacter pour reconfirmer les rendez-vous ou les suivis..,2
301331,20-DEC-11,19-DEC-11,Rudolf,,en,69.157.40.191,herspiegel@sympatico.ca,14299846,000000121996161,5,5,,5
301332,20-DEC-11,19-DEC-11,Serge,,en,64.228.70.13,bertini@sympatico.ca,14297268,000000121981918,4,4,SOME ONE CALLED ME AFTER I SUBMITTED THE LAST SURVEY. APPARENTLY THERE WAS SOME MIX UP WITH MY ACCOUNT AND THE PROBLEM IS BEEN RESOLVED. I'LL SEE IN MY NEXT BILL THANK YOU FOR YOUR ATTENTION.,4
301333,20-DEC-11,16-DEC-11,Ahmed,,en,70.30.3.20,alberto.pereira@sympatico.ca,14268644,000000121946280,1,1,english,3
301334,20-DEC-11,19-DEC-11,Justin,,en,70.27.97.75,ngmoore@bell.net,14302624,000000121981933,4,3,"You [Bell]could improve the 2 month turn around time, and make the changes instantaneous on my bill.  You [Bell]could also stop calling my home phone to ask stupid and unnecessasarily redundant questions (Tues 10 ish a.m.).    I told the two representatives who looked after me at the time how much I appreciated their help and how pleasant they were.  You [Bell] must have some kind of guilt or virtual personality complex if you have to keep harping over the same old garbage.  Do something immediately and then it is completed.  Don't waste your time and your client's time with useless nonsense. It's hard to be pleased with a company when a request is finally completed two months into the future.  Do you [Bell] see the difficulty I face?",
301335,20-DEC-11,13-DEC-11,Cara,,en,76.64.9.30,venza62@bell.net,14243066,000000121875198,5,5,,5
301336,20-DEC-11,19-DEC-11,Kevin,,en,70.24.172.141,pickett@sympatico.ca,14303072,000000121986036,4,4,,4
301337,20-DEC-11,19-DEC-11,Prem,,en,69.158.4.172,dmahadeo@sympatico.ca,14298656,000000121993599,1,1,"fix the, instead of slowing speed down.",1
301338,20-DEC-11,19-DEC-11,Jessica,,en,70.54.96.206,hughesjf@sympatico.ca,14299946,000000121993012,1,1,"the first two calls I was told to go to the Bell Canada web site and all the answers were there.  I am told by the 3rd rep for some reason it does not work which is the Sky drive bulk uploading of more than one file.  You people really do not seem to care about the customers do you?
",3
301868,17-DEC-11,16-DEC-11,Pascal,,en,74.12.250.60,actwrite@sympatico.ca,14268502,000000121945571,4,4,"Pascal was cognaisant of my situation and even though it was not exclusively a server problem, he suggested a solution that most likely solved my concern.
Thanks ",4
301869,17-DEC-11,14-DEC-11,Melvin,,en,70.54.64.153,mhogan1782@sympatico.ca,14251800,000000121894456,3,3,Allowed me to give my cell phone number to the technician - it created a problem the next day.,4
301870,17-DEC-11,16-DEC-11,Marc,,en,184.151.63.222,jsleeper@sympatico.ca,14273560,000000121932537,5,5,,5
301871,17-DEC-11,29-NOV-11,Med amir,,fr,67.68.179.62,andrenick@sympatico.ca,14137850,000000121573688,5,5,j'ai eu satisfaction pour mon appelle,4
301872,17-DEC-11,17-DEC-11,Jamel,,fr,174.91.252.151,moniquepetit@bell.net,14275552,000000121950920,3,4,,4
301873,18-DEC-11,14-DEC-11,Susy,,en,50.101.248.16,abh99@sympatico.ca,14243968,000000121902686,4,1,"I need my email problem resolved.  It has been 4 days and I'm not able to access it through Mac ""Mail.""",4
301874,18-DEC-11,16-DEC-11,Naveen,,en,174.95.97.149,rkeshwar@bell.net,14276877,000000121929821,4,4,So it faster,5
301875,18-DEC-11,15-DEC-11,Chelsey,,en,70.27.71.248,l.stack@bell.net,14262634,000000121919486,5,5,,5
301876,18-DEC-11,17-DEC-11,Jacques,,en,174.92.94.19,neptune1950@bell.net,14285562,000000121960326,5,5,thank you for your excellent service.,5
301877,18-DEC-11,17-DEC-11,Innocent,,en,70.52.31.179,prmo3@sympatico.ca,14286190,000000121958124,5,5,Everything was excellent. Innocent was extremely pleasant and helpful,4
301878,18-DEC-11,16-DEC-11,Daniel,,en,184.147.20.148,rusticrod@bell.net,14277194,000000121943400,3,4,"the service advisor was friendly
and a problem was detected
which is to be solved later",4
301879,18-DEC-11,28-NOV-11,Malek,,fr,69.159.90.42,michellaliberte@sympatico.ca,14132508,000000121534509,5,5,tout était parfait. Rien de plus.,5
301880,18-DEC-11,17-DEC-11,Methil,,en,74.198.164.174,jimmy.menegakis@sympatico.ca,14283476,000000121964127,1,1,,2
301881,18-DEC-11,17-DEC-11,Steph,,en,174.94.33.242,petersaaac@sympatico.ca,14286012,000000121952024,5,5,,5
301882,18-DEC-11,17-DEC-11,Emna,,fr,174.93.132.54,pierre.favron@sympatico.ca,14286074,000000121951487,4,5,,5
301883,18-DEC-11,17-DEC-11,Bettaib,,fr,64.228.77.93,lucsky2006@sympatico.ca,14284516,000000121955288,1,1,je vais sortir tout ce qui a de bell canada de la maison.....c fini,1
301884,18-DEC-11,16-DEC-11,Karla,,en,184.144.48.194,skp1n@sympatico.ca,14277672,000000121949101,5,5,Everything was handled fantastically by Karla. While she was helping me bring a new laptop onto the wireless network and downloasing the security package she chatted with me to help the time go by without noticing it.,5
301885,18-DEC-11,17-DEC-11,Maria,,en,74.14.62.194,2spider@sympatico.ca,14279006,000000121957348,5,5,,4
301886,18-DEC-11,17-DEC-11,Henry,,en,74.12.86.239,silviamt@sympatico.ca,14287158,000000121954011,5,3,I don't really know.   The person tried to understand why my issue was with the internet being soooooo sloooow.  ,4
301887,18-DEC-11,17-DEC-11,Victoria,,fr,184.145.214.228,ruresandi@sympatico.ca,14286822,000000121959707,3,2,Vérifier plus profondément,3
301888,18-DEC-11,17-DEC-11,Jose,,en,64.231.185.11,mdcorriveau@sympatico.ca,14285060,000000121956257,5,5,none,5
301889,18-DEC-11,03-DEC-11,Nizar,,fr,67.68.56.174,didier.clement@sympatico.ca,14191656,000000121661245,5,5,"Rien de plus que ce qui a été fait!

Merci!",5
301890,18-DEC-11,17-DEC-11,Denis,,en,184.147.203.203,darin@sympatico.ca,14281208,000000121962173,3,2,have better internet service available to the area where our home is. We will be changing service providers. Bell is unable to provide us with even adequate internet service.,1
301891,18-DEC-11,17-DEC-11,Kylie,,en,65.92.207.88,bucky1248@bell.net,14280388,000000121957056,5,5,Suggestive email to upgrade internet service,5
301892,18-DEC-11,17-DEC-11,Heni,,fr,174.91.232.246,helene-laurin@sympatico.ca,14282738,000000121959553,1,1,"du SERVICE !!!!!!!!!!!!
Perdu 2 jours a attendre le technicien de Bell !! Je veux un DÉDOMAGEMENT sinon, je change pour VIDEOTRON !!",1
301893,18-DEC-11,17-DEC-11,Philip,,en,74.12.37.78,marcia.shinkaruk@sympatico.ca,14284764,000000121958913,4,4,Reduce the length of time it took to obtain the information,4
301894,18-DEC-11,17-DEC-11,Lukasz,,en,184.144.189.197,tomfleck@sympatico.ca,14287732,000000121962989,5,4,nothing every thing went well,5
301895,18-DEC-11,14-DEC-11,Mariem,,fr,174.91.250.239,henriette.boisvert@sympatico.ca,14248498,000000121887951,5,4,,5
301896,18-DEC-11,14-DEC-11,Juan,,en,65.92.146.21,ewahba@sympatico.ca,14247370,000000121904692,4,1,"The phone call was made at 10:00 pm and there were no technicians available. Bell's answering service states assistance is available until midnight. I had to wait until Saturday morning to have this resolved by Zain. This has no reflection on Juan, he did the best he could.",4
301897,18-DEC-11,17-DEC-11,Hemavathi,,en,174.94.48.60,rudygp@sympatico.ca,14286804,000000121963740,5,5,"Hemavathi was very good, no improvement necessary",4
301898,18-DEC-11,13-DEC-11,Dilli,,en,69.156.91.18,aeclark@sympatico.ca,14231462,000000121879895,5,5,"Nothing, Teck was excellent",5
301899,18-DEC-11,17-DEC-11,Tejaswvi,,en,76.67.175.78,perry_samberg@sympatico.ca,14285984,000000121965576,1,2,72 hrs. to check on a problem that is spitting out emails using my email address to my contacts every few minutes is not acceptable,4
301900,18-DEC-11,17-DEC-11,Justin,,en,70.49.1.95,alexander.blackie@sympatico.ca,14279512,000000121952798,4,5,internet price is still too high. why when their is a contract it only benefits Bell. i e you can increase price at any time during the contract but consumer must pay penalty if they wish to change.,4
301901,18-DEC-11,14-DEC-11,Karen,,en,184.148.176.88,price.richard@bell.net,14253212,000000121897303,5,5,"Quite honestly, I can't think of anything that could have been improved in my interaction with Karen. She listened patiently to the details of the problem that I was experiencing and then corrected them. At one point she suggested that it would be a little easier if she took control of me computer, which I agreed to with my lack of experience with certain aspects of computers, and she then made the necessary changes whilst continuing to get my approval on the changes she was making. Certainly a pleasant experience.",5
301902,18-DEC-11,16-DEC-11,Christopher,,en,70.26.51.173,cliff.kinney@sympatico.ca,14270140,000000121947567,5,5,nothing,5
301903,18-DEC-11,17-DEC-11,Moses,,en,24.202.177.54,stephandhelen@sympatico.ca,14287318,000000121953175,2,1,someone told me they would call me back within 45 minutes. I'm still waiting.,2
301904,18-DEC-11,14-DEC-11,Rodolfo,,en,70.50.222.208,rolandor@sympatico.ca,14253946,000000121889757,3,3,"I've been pass on from one technician to another ,before  they could resolve the problem.",4
301905,18-DEC-11,15-DEC-11,Jose,,en,76.71.36.191,michaeldunlop@sympatico.ca,14264044,000000121916645,4,3,"tell your employees to talk to each other so when we do call you ,they know what is going on and not having to call 10 different departments
",3
302392,18-DEC-11,17-DEC-11,Eduardo,,en,64.231.48.157,hardinghm@sympatico.ca,14282672,000000121966773,5,5,"After your customer service care representative had isolated my problem it would be a blessing in disguise if, rather than wave the majic wand, he could hold my hand and lead me step by step down the garden path showing me what went wrong and then show me how to correct the problem.
This way, I will have learned an important part of my obligations, filed the training for future reference(s) and reduced the expensive time you spend training ""dummies"" like me including qualified specialists who do not have their valuable time to resolve every-day situations.
You will be amazed at the all-rounded improved all of us will have attained, thanks to you.
With best regards,
Hubert Harding.     ",5
302393,18-DEC-11,17-DEC-11,Kayla,,en,70.49.60.74,ianmw@sympatico.ca,14282898,000000121961280,5,4,"To prevent the call in the first place have billing do a more thorough job when
billing for agreed to changes (reductions)
on my bill for services received.",5
302394,18-DEC-11,17-DEC-11,Tyrone,,en,99.241.24.152,elizabeth.malarek@sympatico.ca,14281856,000000121966835,5,5,VERY WELL DONE,5
302395,18-DEC-11,17-DEC-11,Patricia,,en,74.15.65.206,sheila.kaplan@sympatico.ca,14287092,000000121958681,5,5,"For the first time in design with Bell, I received the service expected. The representative was clear, concise and KNEW how to resolve the problem. I have not experienced that qualification before from Bell.",3
302396,18-DEC-11,29-NOV-11,Edwin,,en,70.52.60.31,christopherchandler@sympatico.ca,14139494,000000121577296,5,5,,5
302397,18-DEC-11,16-DEC-11,Ghorden,,en,174.88.152.32,patrickhlee@sympatico.ca,14276150,000000121949420,1,1,"I have talked to 3 different agents that evevening, but there were two reference numbers only.  I feel it is important to point out to you that the second agent on the first call would not listen to the situation, and she was extremely rude. Bell needs to do a beter job in its hiring practice, especially in the cusomter service department. ",1
302398,18-DEC-11,17-DEC-11,Vijayashanti,,en,65.92.57.57,marvin.sheppard@sympatico.ca,14284908,000000121958968,4,2,M bell mail which I have used for years wont work and still doesn't work. I now get mail on hot mail for which I have to put in the password each time. I want the old way back,3
302399,18-DEC-11,17-DEC-11,Salwa,,fr,184.145.159.250,ldgag@sympatico.ca,14284252,000000121956117,4,4,,5
302400,18-DEC-11,15-DEC-11,Leah,,en,69.158.19.111,simonyu78@sympatico.ca,14266684,000000121920605,5,5,,5
302401,18-DEC-11,17-DEC-11,Heithem,,fr,184.145.187.58,FILIONGUY@sympatico.ca,14279092,000000121963196,5,5,rien,5
302402,18-DEC-11,17-DEC-11,Jose,,en,76.69.30.191,ckwiley@bell.net,14280862,000000121952965,1,3,"Bell has completly messed up my account by not sending us the UPS slips to send a old reciever back.. bc of this a crazy amount of money has beeb added to our bill for almost 3 months now. Billing calls nonstop - When we have delt with the issue with retention! Not everyone can see all the notes attacted to the account apparently. My bell email that i use on a regular basis was shut off  and it was a fight to get it turned back on bc they were insistant that my account was suspended due to the money being owed from the reciever ( my account is not suspended, after alot of work and arguing) My over all experience with bell has been brutal. In the past 2 months have really considered cancelling all my services...and i have the best pkgs bell offers for all 3 services. As a customer i just dont appreciate all the hassel i have to go threw to prove that this mix up wasnt my fault... i did my part and i am being threatened to loose my services! rediculas. And not to mention some of the staff that we have spoken to have been a little rude and pointing the finger that it was our fault etc. I do not appreciate this either.. bc it was bells fault in the 1st place for not sending me the return slip. So needless to say we are not too happy with bell at the moment, still concidering cancelling. 
I think that everyone should be able to see all the notes billing, retentions, customer service etc adds to the account, bc feeling like u are being called a liar and them not being able to see what just happened witht he last person is just beyond frustrating!!! You guys need to improve ur customer service big time, im just one person not happy... now see what happens when more customers are unhappy!
",2
302403,18-DEC-11,16-DEC-11,Rym,,en,67.204.216.46,paul.sauve021@sympatico.ca,14276168,000000121940680,1,1,"Please educate your employees, the answers were so stupid it hurt and frustrated me to no end",1
302404,18-DEC-11,16-DEC-11,Oliver,,en,70.48.251.80,obsolete@bell.net,14275970,000000121939765,5,4,nothing,4
302405,18-DEC-11,17-DEC-11,Jeff,,en,76.71.98.215,mattskyhawk@sympatico.ca,14284960,000000121952191,5,5,Nothing I can think of for now.,4
302406,18-DEC-11,17-DEC-11,Sabrine,,fr,70.29.196.212,gatan.gagn4@sympatico.ca,14282326,000000121951560,5,5,Tout était parfait,5
302407,18-DEC-11,17-DEC-11,Temsu,,en,76.70.48.174,dasilv@sympatico.ca,14281220,000000121957223,5,5,,5
302408,18-DEC-11,17-DEC-11,Chuck,,en,174.91.67.83,grandriveryarns@sympatico.ca,14282562,000000121962172,5,5,,4
302409,18-DEC-11,17-DEC-11,Pedro,,en,70.51.227.191,chopdog@sympatico.ca,14280768,000000121955162,5,5,"I should have known that I could ""purchase"" the modem that I have been renting for the last couple of years.  Bell does this all the time.  As soon as you want to do something yourself (like buy a modem from elsewhere) suddenly Bell can do the same thing. I would have liked to have saved money up front but that isn't the way Bell works.",4
302410,18-DEC-11,17-DEC-11,Gabriel,,en,184.148.67.86,jgauthier_94@sympatico.ca,14283410,000000121961620,5,4,,5
302411,18-DEC-11,17-DEC-11,Mary,,en,184.146.153.240,bakers344@sympatico.ca,14279980,000000121953028,5,4,nothing,4
302412,18-DEC-11,17-DEC-11,Aprajit,,en,76.67.175.78,perry_samberg@sympatico.ca,14285986,000000121964112,2,2,"On hacked email adresses, there could have been a more urgent response to the service.",4
302413,18-DEC-11,16-DEC-11,David,,en,76.68.90.170,willowstouch@sympatico.ca,14278774,000000121944580,5,4,teach me to correct my internet problem myself instead of forcing me to allow someone else to access my computer,4
302414,18-DEC-11,17-DEC-11,Shakeel,,en,76.68.40.5,davephilips@sympatico.ca,14281252,000000121955340,2,2,make phone choices clear,3
302415,19-DEC-11,17-DEC-11,Jordan,,en,70.26.78.202,luxland@sympatico.ca,14284524,000000121962839,3,3,I was left without internet service for 24 hours when I had important e-mails to send.  Having installed the new modem it is still giving me difficulty...  Not a very happy camper!!!,3
300816,14-DEC-11,12-DEC-11,Haythem,,fr,173.179.38.168,fstjean@bell.net,14219912,000000121837968,1,1,Cette personnes le 12 décembre semblait avoir corrigé la situation et sa politesse était bien cependant il a juste créé un ticket sans mettre de date et nous sommes encore sans Internet. Aussi pour en novembre votre service Internet et services à la clientèle est désorganisé et les personnes ments. Il dit avoir fait une choses et Il ne le fait pas ou au contraire ne fait rien et ce depuis le 9 novembre 2011. Nous sommes très décu de nos services et considère payer trop cher pour des services non performant et nous considerons que les départements ne se parle pas ou peu et beaucoup d'erreurs sont fait. Nous parlons Anglais et français cependant plusieurs technitien ou personnes aux services à la clièntelle ont de la difficulté à comprendre et parler une de ces langues correctement donc apporte de la confusion entre départements et avec le client. Nous avons même eu un technitien qui ne faisait que rire de nous. Nous pensons de mettre fins à tous nos services trop cher et peu performant et en plus certain personnes sont incompréhensible et non-polie ,1
300817,14-DEC-11,13-DEC-11,Yara,,en,132.207.120.18,tonypileggi@sympatico.ca,14242814,000000121881459,3,1,,1
300818,14-DEC-11,13-DEC-11,Maria,,en,70.31.120.113,fmrfred@sympatico.ca,14230456,000000121859361,4,4,,4
300819,14-DEC-11,13-DEC-11,Vincent,,en,64.228.88.142,billeull@sympatico.ca,14232482,000000121877208,1,1,I had difficulty understanding the person I was dealing with both because of his accent and because I never did understand what he was attempting to do technically.,2
300820,14-DEC-11,13-DEC-11,Etuwa,,en,70.50.96.172,idreamon@sympatico.ca,14236112,000000121868860,1,1,"help, not waste time",2
300821,14-DEC-11,13-DEC-11,Henry,,en,184.145.116.89,jmcfarlane@bell.net,14236878,000000121878352,5,5,"Nothing ... you have the right man on the job. Efficient, Polite, Patient. Resolved problem. Thanks to Henry.
Jennifer & Robert McFarlane",5
300822,14-DEC-11,13-DEC-11,Wayne,,en,70.26.34.97,peterspt@sympatico.ca,14240394,000000121864466,5,5,,4
300823,14-DEC-11,13-DEC-11,Cecile,,en,50.100.38.158,rzayed@sympatico.ca,14241432,000000121875490,5,5,,5
300824,14-DEC-11,13-DEC-11,Patricia,,en,64.228.40.125,cj.jenkins@sympatico.ca,14233346,000000121867397,5,5,"The following is in response to this question and an explanation to my answer to question 4.  
I don't have any recommendations in terms of my recent experience as it went smoothly and Patricia was professional, knowledgeable and solve my issue.
However, this has not been the same with my past few experiences with Bell.",2
300825,14-DEC-11,13-DEC-11,Lukasz,,en,70.31.222.160,aldorthm@sympatico.ca,14231596,000000121870041,5,4,Please do not make impossible service expectation. i.e.Mon but delivered on Wed.  Improve the quality of the power cord. This is the third power cord for this modem!,3
300826,14-DEC-11,12-DEC-11,Ronald,,en,76.70.71.71,kenblakelock@sympatico.ca,14222860,000000121855574,5,5,,4
300827,14-DEC-11,12-DEC-11,Philip,,en,70.51.52.232,taffan@sympatico.ca,14228994,000000121853065,5,4,,5
300828,14-DEC-11,13-DEC-11,Jeanette,,fr,69.156.162.148,lavoie_512@sympatico.ca,14237844,000000121869712,4,3,,3
300829,14-DEC-11,13-DEC-11,Perumalla,,en,74.15.149.29,alroth@bell.net,14215580,000000121858782,5,5,cannot think of anything.,5
300830,14-DEC-11,13-DEC-11,William,,en,67.68.42.69,tony.davies@sympatico.ca,14242796,000000121862819,5,4,I have nothing to add,5
300831,14-DEC-11,13-DEC-11,Chad,,en,70.55.48.136,doreen-toohey@bell.net,14234417,000000121872828,5,4,my question were all answered to my satifaction,5
300832,14-DEC-11,13-DEC-11,Nora,,en,70.53.121.25,kandebailey@sympatico.ca,14237336,000000121861821,5,5,"Make it easier to talk to a Rep.

Nora was outstanding, and a credit to Bell",5
300833,14-DEC-11,13-DEC-11,Kishore,,en,76.70.64.187,ray.isaacs@sympatico.ca,14240780,000000121877860,4,4,,4
300834,14-DEC-11,12-DEC-11,Jean,,en,70.29.21.2,guntech@bell.net,14220693,000000121856926,5,4,,4
300835,14-DEC-11,12-DEC-11,Oussema,,fr,70.48.108.22,domainedulapin@sympatico.ca,14218874,000000121853638,1,1,j'ia demande qu'on m'envoi un modem car le mien est defectueux on a pas voulu j'ai demande a parler avecc un superviseur ...j'attends toujours,1
300836,14-DEC-11,13-DEC-11,Elijah,,fr,67.68.197.248,john.zakrzewski@sympatico.ca,14237008,000000121873926,5,5,"Try sending me surveys in english.
Nobody listens. After many attemps,still no sucess.",4
300837,14-DEC-11,14-DEC-11,,,fr,174.92.174.111,,,,2,1,installé le système de sécurité,
300838,14-DEC-11,25-NOV-11,Mehdi,,fr,72.53.116.250,jamel31@sympatico.ca,14089060,000000121472359,4,4,"J'ai volontairement répondu que je ne suis pas certain de recommander Bell pour la simple est unique raison que les problèmes que j'ai vécu avec Bell ces derniers temps étaient plutôt d'ordre relationnel. Votre SERVICE de perception est mal représenté. J'ai constaté qu'avant de valider les informations en leur possession (je parle biensur des employés qui sont entré en contact avec moi)avaient adopté un comportement verbal loin d'être à la hauteur de ''Bell Canada'' que j'ai eu comme seul et unique fournisseur depuis plus de 20 ans et vous pourrez le vérifier. Un langage frisant la mépris alors que l'information qu'ils avaient était érronée. On me réclamé un montant de plus de $850,00 alors que je je leur demandais de vérifier avec Bell TV qui m'ont chargé le non retour de deux recepteur PAR ERREUR et c'était comme si je parlais avec un mur. Tout ce qu'on trouvait à me dire ''monsieur, je veux savoir quel est l'arrangement que vous êtres prêt à prendre pour régler ce montant'' le tout avec une arrogance et une véritable ferméture à écouter ce que le client avait à dire. Je vous avoue que cela m'a poussé à élever le ton pour me faire entendre mais ce que votre agent (féminin) avait trouvé d'intélligeant à faire c'était de me raccrocher au nez. C'est trop tard, maitenant j'ai transferer mes services chez un compétiteur malgré une longue fidélité à Bell. Les échos que j'ai à propos des services offerts par Bell ne sont guère favorables à votre entreprise surtout que Bell se sert maintenant de centre d'appels un peu partout dans le monde et si je peux me permettre un dernier commentaire, UN SACRÉ MÉNAGE ET UNE SÉLECTION MINUTIEUSE dDE PERSONNEL CALIFIÉ à votre service de perception est PLUS QUE NÉCÉSSAIRE.",
300839,14-DEC-11,12-DEC-11,Badreddine,,fr,209.226.175.29,andre.ravary@sympatico.ca,14215688,000000121835910,4,4,,4
300840,14-DEC-11,13-DEC-11,David,,en,70.27.129.106,gordon.chen@sympatico.ca,14235604,000000121874960,4,4,Your customer support team is very capable and helpful. However they are not native speaking Canadians (or American) and harder to understand. As an immigrant myself I try to be patient and cooperative. But other customers of yours may not be so sympathetic.,3
300841,15-DEC-11,15-DEC-11,Andrea,,en,70.29.36.187,chuckle@bell.net,14245944,000000121906271,4,4,After contacting bell 4 or 5 times. Finally operator #715000 was able to get my e-mail working and to-day is still working. Thank you.,4
300842,15-DEC-11,14-DEC-11,Robert,,en,76.67.40.155,mjsanch@sympatico.ca,14251994,000000121895927,4,4,,4
301339,19-DEC-11,15-DEC-11,Hatem,,fr,76.67.194.181,mirpel@sympatico.ca,14264210,000000121909036,2,1,"Le lundi 19 décembre  mon problème a été résolu assez facilement par une autre représentante...
Hatem a semblé dépassé...",3
301340,20-DEC-11,19-DEC-11,Eric,,en,65.92.64.253,loiskonk@sympatico.ca,14301454,000000121988366,5,5,nothing,5
301341,20-DEC-11,20-OCT-11,Diaraye,,fr,74.12.213.193,saadallak4@bell.net,13706040,000000120686091,3,4,,5
301342,20-DEC-11,19-DEC-11,Joy,,en,174.89.103.78,savidon@sympatico.ca,14304002,000000121994596,4,4,,3
301343,22-DEC-11,21-DEC-11,Mathew,,en,74.14.62.210,tm.petersen@sympatico.ca,14324098,000000122054346,4,4,"Your system was down so complete testing was not available
",4
301344,22-DEC-11,21-DEC-11,Pradheep Kumaar,,en,74.14.62.210,tm.petersen@sympatico.ca,14324100,000000122054125,4,4,System down - not able to do all tests,4
301345,22-DEC-11,21-DEC-11,Henry,,en,184.144.59.78,momcilo@bell.net,14320632,000000122045195,5,4,,4
301346,22-DEC-11,21-DEC-11,Gloria,,en,174.91.34.203,jbastien6@bell.net,14317520,000000122038638,5,4,,5
301347,22-DEC-11,21-DEC-11,Mathew,,en,70.26.10.82,margaret_davidson@sympatico.ca,14319784,000000122052986,4,5,,5
301348,22-DEC-11,21-DEC-11,Moncef,,fr,174.94.127.90,andre_morin@sympatico.ca,14312338,000000122040475,5,5,,5
301349,22-DEC-11,21-DEC-11,Greg,,en,174.93.35.240,marcellamorrison@bell.net,14319752,000000122039223,4,4,,3
301350,22-DEC-11,21-DEC-11,Hassan,,en,70.50.195.66,lois.roberts@bell.net,14319290,000000122048297,5,5,"Get rid of that damm automatic answering service,
",5
301351,22-DEC-11,21-DEC-11,Jose,,en,70.31.93.234,veradowns@sympatico.ca,14324406,000000122052198,5,4,,5
301352,22-DEC-11,21-DEC-11,Mohamed,,fr,74.15.157.63,lavoie_20@sympatico.ca,14318954,000000122046768,4,4,,5
301353,22-DEC-11,21-DEC-11,Mohamed,,fr,74.15.157.63,lavoie_20@sympatico.ca,14318956,000000122049732,4,4,,5
301354,22-DEC-11,21-DEC-11,Abir,,fr,184.151.127.222,marcdallaire@sympatico.ca,14319734,000000122040012,2,3,"Je voulais de l'information et j'etais obliger de fournir tout mon information personel pour des raison de securiter. La
Conversassion aurais du durer 1 a 2 minutes au lieu de 5-7 minutes",2
301355,22-DEC-11,21-DEC-11,Karina,,en,64.231.93.3,rdr49@sympatico.ca,14322064,000000122037118,2,1,"""One"" thing ?

Representative went through a script, determined ""not our problem"", call someone else.",2
301356,22-DEC-11,21-DEC-11,Kali,,en,76.67.97.17,sunsine@sympatico.ca,14323718,000000122035784,5,5,Very Helpfully,5
301357,22-DEC-11,21-DEC-11,Grant,,en,174.93.112.178,douglasdenton@bell.net,14315222,000000122048804,4,4,,4
301358,22-DEC-11,21-DEC-11,Ahmed,,fr,184.145.190.227,g.gaulin@sympatico.ca,14316126,000000122051552,3,4,,3
301359,22-DEC-11,21-DEC-11,Lokeswaran,,en,65.93.99.202,bevandmar@sympatico.ca,14313024,000000122035147,4,3,,5
301360,22-DEC-11,21-DEC-11,Justin,,en,174.91.50.177,miklosduranyik@sympatico.ca,14320482,000000122036709,5,5,less waiting before talking to the customer care representative,5
301361,22-DEC-11,21-DEC-11,Leslie,,en,70.27.5.239,rc_consulting@bell.net,14322042,000000122037470,5,5,Nothing.. The service rep that assisted me was totally helpful.. And patient.. Her name is Leslie .. Her Id number is 299195.... Or xt821.. I'm taking time out to do this .. Due to the fact that she treated me very well.. She did an excellent job,5
301362,22-DEC-11,21-DEC-11,Jhon,,en,67.71.156.152,dcrozier@sympatico.ca,14314682,000000122043034,5,5,,5
301363,22-DEC-11,21-DEC-11,Ashfaq,,en,67.70.108.121,pmqf@sympatico.ca,14321692,000000122055899,4,4,,4
301364,22-DEC-11,21-DEC-11,Yosra,,fr,70.52.89.172,PIERRETTE.CAMPEAU3@sympatico.ca,14311726,000000122035304,5,5,"Rien car j'ai eu de très bon renseignements. De plus, La personne a pris le contrôle de mon ordnateur et a réglé le problème.",5
301365,22-DEC-11,01-FEB-11,Richard,,en,65.95.89.6,tom.north@sympatico.ca,10896151,000000114805976,5,5,nothing in this case,5
301366,22-DEC-11,21-DEC-11,Salim,,fr,70.52.24.185,molachelabi@bell.net,14320628,000000122054556,5,5,rien de plus,5
301367,22-DEC-11,21-DEC-11,Dawood,,en,76.67.17.170,hkreyssig@sympatico.ca,14316974,000000122047041,5,4,,4
301368,22-DEC-11,21-DEC-11,Adel,,fr,70.30.183.35,raymondebolduc@sympatico.ca,14322014,000000122045940,5,5,Rien,5
301369,22-DEC-11,19-DEC-11,Ahmed,,en,69.254.123.140,ed.haltrecht@sympatico.ca,14298848,000000121982653,3,2,"Ahmed was very friendly and seemed to solve my problem. But my reconnection to the internet did not occur as expected, and I had to call in again to resolve my problem.",5
301370,22-DEC-11,21-DEC-11,Deepak,,en,65.95.214.175,kenorae@sympatico.ca,14318560,000000122043159,1,1,"First of all, my call was well b4 2:16 pm as I had to terminate the call to be at a meeting at 2!!!  I had a lot of trouble understanding Deepak - not only did I have trouble hearing him, I also had trouble understanding him, he asked me to switch from a portable phone, did not make any difference and he was unable to determine the problem other than to say I seemed to have line problems yet my internet was working just fine.  My modem has the capability to provide WiFi but none of the tactics he tired worked to get me set up.  After about 45 minutes, I had to terminate the call...not satisfied at all.  I have always used Bell as my service provider I would recommend Bell but I am not at all impressed with the constant transferring from one department to another and having trouble resolving my situation. Everyone says it is a cake walk to set up WiFi.  It isn't. How can you improve your service.  Have your technicians ask certain questions in order to determine what department can best handle the call.  You are notorious for transferring a multitude of times, we repeating again and again our phone number, our problem etc.  It is tiresome but I gather you are no different from any other similar service provider.  I wish you were!",2
301371,22-DEC-11,20-DEC-11,Jose,,en,174.92.228.24,john_hill_6@sympatico.ca,14308170,000000122009331,5,5,,5
301372,22-DEC-11,21-DEC-11,Brittany,,en,174.88.55.221,rcblackwell@sympatico.ca,14322046,000000122047089,4,4,"With exception of pricing and billing, I find Bell's product services to be exceptionally good. Billing on the other hand leaves little to be desired. Internet prices are always drifting upward without notice and billing associate with all services is horrific. Credits that should be applied to an account take so long to reach the bill that customers often end up paying penalties and late fee's then have to dispute those for months before they're cleared up.",4
301373,22-DEC-11,21-DEC-11,Vincent,,en,70.24.173.144,robtait@sympatico.ca,14322416,000000122045114,5,5,,4
301374,22-DEC-11,21-DEC-11,Oscar,,en,174.93.52.104,dmalcolm@bell.net,14315084,000000122043557,5,5,No,5
301375,22-DEC-11,21-DEC-11,Drew,,fr,65.92.32.183,leblanc_33@sympatico.ca,14319006,000000122052100,5,5,,4
301376,22-DEC-11,21-DEC-11,Visakan,,en,174.94.32.203,irvine.monmore@sympatico.ca,14317196,000000122036746,5,5,,3
301377,22-DEC-11,21-DEC-11,Francis,,en,70.29.121.127,jbcook@sympatico.ca,14317522,000000122044610,4,4,better headsets - voice quality was dismal,5
301378,22-DEC-11,21-DEC-11,Sihem,,fr,174.91.243.40,jmarcgravel@sympatico.ca,14317920,000000122038904,4,4,,4
301906,18-DEC-11,15-DEC-11,Jeffery,,en,70.29.24.48,john35jamieson@sympatico.ca,14261870,000000121922136,5,1,"The agent is excellent
The policy to shutdown WiMax in Feb is unacceptable, especially for long time LOYAL customers like me.
john35jamieson@sympatico.ca
416-291-9209
If you call me about this please refer to this case number. ",3
301907,18-DEC-11,17-DEC-11,Srinivasan,,en,70.24.222.59,norman.hollander@sympatico.ca,14285686,000000121966280,3,1,"give me back my speed up and down.
it's gotten much worse.",1
301908,18-DEC-11,17-DEC-11,Hechmi,,fr,70.48.25.93,ablanchard5@sympatico.ca,14279334,000000121965204,5,5,Rien du tout ! tout était parfait merci !,5
301909,18-DEC-11,17-DEC-11,Mohamed Sabry,,fr,67.70.134.78,bgiard@bell.net,14280136,000000121957504,5,5,"rien,c'estun garsgentis et tres competant, il m'a repare mon probleme en quelque minutes,gardez-le, c'est un bon homme. ",5
301910,18-DEC-11,16-DEC-11,Michel,,en,70.29.65.124,advertisingcreativedirector@sympatico.ca,14268532,000000121947079,5,2,"THE PROGRAMMING OF THE NEW SYMPATICO EMAIL HOMEPAGE COULD HAVE ALLOWED FOR A TECHNICIAN'S ADJUSTMENT OF EMAIL WRITING OPTIONS, WHICH WERE ALL FUNCTIONAL AND AVAILABLE UNTIL THIS NEW EMAIL PAGE MADE A MESS OF WRITING EMAILS. MICHEL TRIED VERY HARD TO FIND A WAY, BUT THE SYSTEM HAD NO CORRECTIVE OPTIONS. I'M GRATEFUL TO HIM FOR HIS TIME, PATIENCE, AND EFFORTS. HE WAS GREAT. BUT THE SYSTEM STILL REMAINS WITH ITS PROBLEMS AND MY DISSATISFACTION.",3
301911,18-DEC-11,17-DEC-11,Nawel,,fr,70.30.183.95,cinimod@sympatico.ca,14280834,000000121960219,5,5,,3
301912,18-DEC-11,17-DEC-11,Amira,,fr,174.95.244.197,chenec@bell.net,14280744,000000121951641,4,5,"Le service était très bon, merci.",5
301913,18-DEC-11,17-DEC-11,Darwin,,en,174.92.94.19,neptune1950@bell.net,14285564,000000121958420,5,5,good team work thank you,5
301914,18-DEC-11,17-DEC-11,Silverious,,en,174.88.154.8,david.wong3@sympatico.ca,14281256,000000121965197,5,5,"Nothing really.

Silverious was very helpful and professional in resolving my problem.",5
301915,18-DEC-11,17-DEC-11,Florence,,en,65.92.175.140,rflorschutz@sympatico.ca,14286446,000000121961152,1,1,Technician should not have outright lied to me which was verified later ,1
301916,18-DEC-11,17-DEC-11,Eka,,en,70.54.104.140,vruggia@bell.net,14287952,000000121954174,5,5,"Call was handled well.

I also called a couple of days ago and had a difficult time understanding the rep",4
301917,18-DEC-11,17-DEC-11,Nabiha,,fr,174.89.96.130,luce.patry@bell.net,14284498,000000121951412,4,4,,4
301918,18-DEC-11,17-DEC-11,Diego,,en,70.49.118.208,veradowns@sympatico.ca,14287876,000000121958207,5,4,easier to find the right number to call !!,5
301919,18-DEC-11,17-DEC-11,Ghassen,,fr,76.67.143.44,jean_yves.bertio079@sympatico.ca,14283308,000000121960166,5,4,rien,4
301920,18-DEC-11,17-DEC-11,Christopher,,en,65.94.198.106,ronhallman@bell.net,14286720,000000121952957,1,1,Helped!,1
301921,18-DEC-11,14-DEC-11,Frank,,en,70.49.247.157,jabrule@bell.net,14248898,000000121905177,1,1,Offer better products and service at a more reasonable price.,1
301922,18-DEC-11,17-DEC-11,Med Anis,,fr,69.159.159.119,andriane@sympatico.ca,14279670,000000121959369,5,4,,4
301923,18-DEC-11,14-DEC-11,Arun,,en,70.49.247.157,jabrule@bell.net,14248900,000000121903881,1,1,Offer better products and services at a more reasonable rate. ,1
301924,18-DEC-11,17-DEC-11,Nadim,,fr,76.66.193.136,zoomedition@bell.net,14288260,000000121964382,5,5,,5
301925,18-DEC-11,17-DEC-11,Susy,,en,69.157.47.45,cpalmerkline@sympatico.ca,14281016,000000121952028,5,5,this particular representative was excellent,4
301926,18-DEC-11,16-DEC-11,David,,en,64.231.21.50,rgkreher@sympatico.ca,14276756,000000121933298,5,5,Nothing.  Everything was good. ,5
301927,18-DEC-11,17-DEC-11,Ashfaq,,en,174.93.52.130,robraylene.wilson@sympatico.ca,14286658,000000121965731,4,4,I find it difficult to understand your technicians as English is not their first language. They seem to operate from a script without fully understanding my questions. ,4
301928,18-DEC-11,17-DEC-11,Arjuman,,en,174.92.58.239,murval6@sympatico.ca,14285472,000000121960828,5,5,,5
301929,18-DEC-11,17-DEC-11,Souheil Kilani,,fr,70.53.212.103,jauclair5@sympatico.ca,14283234,000000121956937,5,5,,
301930,18-DEC-11,17-DEC-11,Aroua,,fr,184.162.23.4,lou_dan1@sympatico.ca,14284448,000000121951631,2,1,,3
301931,18-DEC-11,17-DEC-11,Deepthi,,en,69.157.58.79,j.fish@sympatico.ca,14283046,000000121956077,5,5,Not a thing,5
301932,18-DEC-11,17-DEC-11,Matthew,,en,70.49.2.72,rennielive@bell.net,14286430,000000121965734,5,5,The only thing that realy irritated me was the 3/4 to 1 hour wait on the phone to talk to a representative!...in New Brunswick!!!,5
301933,18-DEC-11,17-DEC-11,Ashok,,en,184.148.247.124,flabelle27@sympatico.ca,14282120,000000121963443,4,4,,5
301934,18-DEC-11,17-DEC-11,Zohra,,fr,67.68.228.139,micheline.martin@bell.net,14285190,000000121953425,1,1,J'ai finalement trouvé la solution à mon problème moi-même en regardant les instructions dans le livret Bell,3
301935,18-DEC-11,15-DEC-11,Med Ramzi,,fr,66.130.254.59,claude.demers1@sympatico.ca,14258576,000000121927414,5,5,,5
301936,18-DEC-11,17-DEC-11,Carlton,,en,70.31.52.135,m.c.winter@sympatico.ca,14284580,000000121954204,5,5,Nothing,5
301937,18-DEC-11,17-DEC-11,Romeo,,en,76.64.132.108,emcinnes2@sympatico.ca,14281896,000000121962796,5,5,,5
301938,18-DEC-11,13-DEC-11,Sihem,,fr,74.15.157.126,valle1@sympatico.ca,14230910,000000121859042,4,4,,4
301939,18-DEC-11,17-DEC-11,Kamel,,fr,174.93.208.113,isades@sympatico.ca,14282992,000000121958359,4,4,,4
301940,18-DEC-11,17-DEC-11,Suraj,,en,74.14.6.46,mjbrun@sympatico.ca,14285270,000000121954139,5,5,nothing,5
301941,18-DEC-11,17-DEC-11,Ruth,,en,174.95.50.71,diamantenkeller@sympatico.ca,14281468,000000121963582,5,5,,5
301942,18-DEC-11,17-DEC-11,Nejib,,fr,70.49.114.29,luc.crete@sympatico.ca,14284494,000000121962573,5,4,,5
301943,18-DEC-11,17-DEC-11,Sumithra,,en,65.92.204.23,tater1@sympatico.ca,14287556,000000121958212,5,5,,5
301944,18-DEC-11,17-DEC-11,Dilli,,en,70.49.134.143,rontimmins@sympatico.ca,14286724,000000121956842,5,5,,5
301945,19-DEC-11,18-DEC-11,Dorsaf,,fr,76.68.200.88,lamothe.gaetan@sympatico.ca,14292634,000000121969037,4,4,Rien,5
301946,19-DEC-11,18-DEC-11,Moses,,en,70.53.102.11,capro@bell.net,14289488,000000121970050,5,5,Shorten wait time to get live Techinal Support. I waited longer than it tokk to resolve problem.,5
301947,19-DEC-11,13-DEC-11,Chiraz,,fr,174.92.165.33,jleger98@sympatico.ca,14236856,000000121871656,3,2,"c'est pas clair pour les surplus.
sur une lettre que j'ai recu c'étais $4.95 par mois pour un an sur un contrat de 3 ans et au téléphone c'est $9.95 pour un an pour le service bell express vue, il y a trop de frais cacher.",3
301948,19-DEC-11,18-DEC-11,Vladimir,,en,74.14.157.100,hitzler@sympatico.ca,14291384,000000121974820,4,4,,4
301949,19-DEC-11,18-DEC-11,Rod,,en,70.29.4.56,sny.jan@sympatico.ca,14295342,000000121972069,5,5,,5
301950,19-DEC-11,17-DEC-11,Kumar,,en,65.92.205.36,cbreault000@sympatico.ca,14280596,000000121967214,4,4,,4
301951,19-DEC-11,18-DEC-11,Walter,,en,174.94.59.34,davidwood@sympatico.ca,14290120,000000121976687,3,4,Employ Canadians instead of farming it out to other countries.,2
302416,19-DEC-11,18-DEC-11,Khan,,en,70.54.82.101,woolysocks@bell.net,14296096,000000121979019,1,2,"The rep has a very thick accent and was hard to understand.  As well, he got very impatient with me when he gave me a direction and my computer did not respond fast enough for him.  As well, it turned out that there was an internet outage in Kingston and it took an hour of working with him before he figured that out.  Lastly, he messed up my wireless connection and I spent almost 5 hours on the phone tonight trying to correct it.",4
302417,20-DEC-11,18-DEC-11,Mohamed Sabry,,fr,70.55.164.183,paradis.sylvie@sympatico.ca,14294078,000000121976731,3,2,PAS DANS LA CAS PRÉSENT.,4
302418,20-DEC-11,18-DEC-11,Nizar,,fr,70.55.164.183,paradis.sylvie@sympatico.ca,14294080,000000121970847,4,4,lE THECNITIEN DE 20H00 A PU RÉPAPRER MON PROBLÈME.,4
302419,20-DEC-11,18-DEC-11,Amine,,fr,67.68.213.120,helene.lanthier@bell.net,14291336,000000121970596,5,5,tout est bien ,5
302420,20-DEC-11,18-DEC-11,John,,en,67.70.205.21,ihdtfj@sympatico.ca,14291490,000000121979413,5,4,IT TOOK FOUR CALLS TO THE CENTRE TO SOLVE THE PROBLEM BUT EVERYONE WAS POLITE AND EFFICIENT. I ACCIDENTALLY HUNG UP ON THE SERVICE REP. AS HER CALL WAS BEING FORWARDED TO HER SUPERVISOR AND I WAS NOT ABLE TO RECONNECT WITH HER. THIS MEANT I HAD TO START ALL OVER AGAIN WITH ANOTHER SERVICE REP. ALL THOSE THAT I TALKED WITH WERE PATIENT WITH ME AND I APPRECIATED THEIR ASSISTANCE. I REC'D THE MODEM QUICKLY VIA THE COURIER AND THE PROBLEM IS FIXED. ADRIEN ASSISTED ME WITH INSTALLING THE MODEM. THANK YOU VERY MUCH. ,5
302421,20-DEC-11,19-DEC-11,Nizar,,en,46.11.122.141,pierre797@sympatico.ca,14303092,000000121986440,4,5,,5
302422,20-DEC-11,19-DEC-11,Alex,,en,65.93.104.213,jlevans@bell.net,14300536,000000121991743,3,4,"The installation of a new computer on 19/12/11 required the assistance of a technician.I learned,for the 1st time, that every time an image appears on my Browser the GB usage  went up, and I was to be charged an extra $29.70 this month. 
I objected to this charge as this was never explained clearly in the beginning of this service on 19/10/11.
I now have agreed to pay an extra $5.00 a month for 40GB to protect me from this over-charge.
Ihe technician explained that the internal battery on this computer was OFF and date and time were wrong.

It appears to be working properly now.",4
302423,20-DEC-11,19-DEC-11,Slah,,fr,70.55.162.140,lysand22@sympatico.ca,14301620,000000121996606,5,4,Je suis entièrement satisfaite. Le technicien était très courtois et a bien répondu à mes questions. Il n'y a eu aucun temps d'attente. Merci,5
302424,20-DEC-11,19-DEC-11,Arbi,,fr,174.92.220.63,jeannine.paulin@sympatico.ca,14300394,000000121988888,4,5,"C'est sûr, pour que l'expérience soit complètement satisfaisante, il faudrait qu'on parle avec un ou une québecoise, sans accent étranger...
",4
302425,20-DEC-11,19-DEC-11,Rym,,fr,174.95.233.221,jc.st@sympatico.ca,14300286,000000121984068,4,4,,4
302426,20-DEC-11,19-DEC-11,Catherine,,en,174.95.138.46,cbjeallan@sympatico.ca,14297740,000000121983493,5,4,,5
302427,20-DEC-11,19-OCT-11,Insaf,,fr,69.156.122.84,dsso@sympatico.ca,13682550,000000120654089,5,5,,5
302428,20-DEC-11,19-DEC-11,Dylan,,en,70.29.61.105,llainsbury@sympatico.ca,14301434,000000121993230,4,1,The wait time,4
302429,20-DEC-11,13-DEC-11,Mohammed,,en,70.27.15.118,barry.simmons@sympatico.ca,14232260,000000121865099,4,1,Although everyone was very good and tried to resolve the problem it is still ongoing.,4
302430,20-DEC-11,19-DEC-11,James,,en,70.29.1.220,ann.mort@sympatico.ca,14296946,000000121989808,5,5,,5
302431,20-DEC-11,19-DEC-11,Tony,,en,76.67.18.19,joanne.conrad@sympatico.ca,14300588,000000121984731,5,5,"Tony, was the best representative I have ever had. Please don't misunderstand me but it was so nice he spoke English.",4
302432,20-DEC-11,18-DEC-11,Sana,,fr,174.93.253.7,gbernierleclerc@bell.net,14290986,000000121973411,5,5,,5
302433,20-DEC-11,17-DEC-11,Sharmila,,en,76.70.27.60,bdeastman@sympatico.ca,14280048,000000121955621,5,5,nothing,5
302434,20-DEC-11,19-DEC-11,Victor Gabriel,,en,76.64.161.48,bdmathers@sympatico.ca,14297194,000000121985156,5,5,i think you have done a wonderful job specially for older people for the tech to get in the computer and do the necessary changes to get rid of the error. thanks again.,5
302435,20-DEC-11,25-NOV-11,David,,en,142.145.209.22,gtrudeau000@sympatico.ca,14100536,000000121476376,4,4,,5
302436,20-DEC-11,19-DEC-11,Hector,,en,70.48.109.101,maigara@sympatico.ca,14301716,000000121984589,5,5,,5
302437,20-DEC-11,19-DEC-11,Mike,,en,65.92.234.189,bert.t@sympatico.ca,14297264,000000121982275,3,4,"Bell placed an extra charge to my account without my knowledge. Upon 
inquiry, the matter was resolved without complications. However, it 
would appear that this charge was made intentionally, hoping that the customer would not question it. Upon my providing proof, it became immediately clear to the representative that the item had been returned two months ago. I have received an e-mail verification for credit and that the item was duly returned but this issue had unnecessarily caused me concern and taken my time to resolve. For this reason, I am not satisfied with Bell business practices.",3
302438,20-DEC-11,19-DEC-11,Nizar,,fr,69.156.18.140,michel.beliveau@sympatico.ca,14302230,000000121990846,5,4,rien. le probleme provenait de mon pps 2007,5
302439,20-DEC-11,19-DEC-11,Diego,,en,74.14.201.237,jim.ball@sympatico.ca,14300498,000000121989315,5,5,Can't think of anything at the moment,5
302440,20-DEC-11,14-DEC-11,Edgardo,,en,69.158.167.105,ee056@sympatico.ca,14247158,000000121884070,5,3,I GOT INTERNET BACK . IT STILL SEEMS SLOW,3
302441,20-DEC-11,19-DEC-11,Denice,,en,70.31.22.68,ykritchever@sympatico.ca,14305306,000000121983050,,5,"Please bear with me: I indicated ""Don't know / No opinion"" in #1 because I did NOT talk to Denice directly, the conversation was done by Michele from the Internat billing department. Michele's support was remarkable! I was VERY PLEASED by the conversation and results. Likely, Denice's involvement was very much the same.",5
302442,20-DEC-11,19-DEC-11,Tyrone,,en,24.150.232.238,m_whitfield@sympatico.ca,14301670,000000121988923,4,4,,3
302443,20-DEC-11,19-DEC-11,Ben Mahmoud,,fr,69.159.129.37,marcel-boisvert@sympatico.ca,14301778,000000121995409,4,4,,3
302444,20-DEC-11,19-DEC-11,Kali,,en,74.15.101.26,faas@sympatico.ca,14299036,000000121987026,5,4,long time customers are most of the times not informed of new and better services.,5
302445,20-DEC-11,19-DEC-11,Mohamed Amine,,en,74.59.55.70,pat.aucoin@sympatico.ca,14302894,000000121991840,4,5,,
302446,21-DEC-11,20-DEC-11,Sowmya,,en,174.94.49.171,tmiller000@sympatico.ca,14310958,000000122015116,1,1,"The person I made contact with was very impatient to the point of being insulting.
The problem was left unresolved . We went around in circles for some time. ",1
302447,21-DEC-11,20-DEC-11,Dashrathan,,en,74.12.147.148,ross.freer5@sympatico.ca,14310288,000000122008719,5,5,,5
300843,18-DEC-11,16-DEC-11,Nadyn,,en,174.88.216.102,cdanderson@sympatico.ca,14269792,000000121941768,5,5,,5
300844,18-DEC-11,15-DEC-11,Matthew,,en,74.15.246.137,sangel@sympatico.ca,14266308,000000121927831,1,1,"get people that know what they are doing and stop with letting people call in , get put on hold for 45 minutes then be told wrong fucking department 
your company fucking sucks and im changing over after 25 years as a bell customer , ",1
300845,18-DEC-11,15-DEC-11,Cecile,,en,76.69.92.248,ladyjanet2000@sympatico.ca,14262660,000000121912179,5,5,It seemed that you were at fault for turning off my E-Mail....so please check with me before turning it off. It caused me much heart-break. ,3
300846,18-DEC-11,16-DEC-11,Asma,,en,69.158.90.153,joankerr@bell.net,14273314,000000121943863,3,3,,5
300847,18-DEC-11,16-DEC-11,Edgar,,en,64.231.60.55,rcholland@sympatico.ca,14276642,000000121947062,5,5,,5
300848,18-DEC-11,16-DEC-11,William,,en,174.95.14.41,dwragge@sympatico.ca,14271144,000000121939535,4,5,,4
300849,18-DEC-11,10-NOV-11,Alisia,,en,174.95.229.66,morikathi@bell.net,13936550,000000121158834,4,4,Help from the installers in the first place. They rushed the installations and poof...they were gone,4
300850,18-DEC-11,17-DEC-11,Sabha,,en,184.145.56.242,ekuhn@sympatico.ca,14281830,000000121958332,4,5,The reception on the phone line was not clear.,4
300851,18-DEC-11,17-DEC-11,Jean,,en,70.31.56.163,marshmem@sympatico.ca,14284878,000000121965446,5,5,,5
300852,18-DEC-11,15-DEC-11,Alex,,en,70.31.180.35,sharongilkinson@sympatico.ca,14266536,000000121926954,5,5,,5
300853,18-DEC-11,16-DEC-11,Salvador,,en,24.57.246.200,jama48@sympatico.ca,14272876,000000121932734,1,1,Get some who can understand english and 1 who listens to what customers are saying,1
300854,18-DEC-11,15-DEC-11,Adam,,en,70.30.30.200,betty.mcfarland032@sympatico.ca,14257654,000000121915069,1,1,Your rates are to high.  When I can get a better rate and faster service from someone else.  I was offered one thing but then told I couldn't have that I would have to go to the 25 gb at a higher cost to me and I already felt that I was paying to much.,1
300855,18-DEC-11,17-DEC-11,Florence,,en,64.228.210.138,troymackey@sympatico.ca,14287796,000000121961118,2,1,have someone more knowledgeable and easier to understand,1
300856,18-DEC-11,14-DEC-11,Md Jihed,,fr,70.26.241.20,simone0922@bell.net,14254684,000000121889851,5,5,"Rien, puisque tout à été régler à ma satisfaction.

Merci,",5
300857,18-DEC-11,16-DEC-11,Celina,,en,76.65.145.55,waldens.racine@sympatico.ca,14278688,000000121934325,5,5,"I don't think you could have done anything more.

Kindly,

Paulette Racine Walden for John.",5
300858,18-DEC-11,16-DEC-11,Madhu,,en,184.145.93.195,bettyramdhanie@bell.net,14269254,000000121946235,4,4,"I am very satisfied with the services
that was provieded by Mudhu. ",5
300859,18-DEC-11,15-DEC-11,Seifeddine,,fr,65.94.126.22,a.lastab@sympatico.ca,14256660,000000121911375,5,4,Pour le service internet extra ordinaire quand a service de téléphone j ai demander l activation de téléphone le 2 décembre jusqu'à présent ya rien . Merci,5
300860,18-DEC-11,17-DEC-11,Yao,,en,69.158.101.206,george.funnell@sympatico.ca,14282374,000000121960859,2,2,I asked the lady we spoke to on Friday to speak slowly as neither I or my grandson could understand what she was talking about. The lady was hopeless as we did not understand her at all.  The man we spoke to on Sat. was much better.,4
300861,18-DEC-11,17-DEC-11,Jose,,en,65.93.212.250,swissbear@sympatico.ca,14287438,000000121962098,5,5,,5
300862,18-DEC-11,13-DEC-11,Srinivasan,,en,70.29.73.75,akbhabha@sympatico.ca,14231528,000000121865573,5,5,"I was very satisfied with the service I received,therefore I cannot think of anything that you can make better.
",5
300863,18-DEC-11,16-DEC-11,Mudilyar,,en,69.158.186.177,jimmyddandjj@bell.net,14273240,000000121941420,4,5,,
300864,18-DEC-11,18-DEC-11,Liza,,en,70.51.116.2,ahmednoman@sympatico.ca,14279432,000000121967486,4,3,,5
300865,19-DEC-11,17-DEC-11,Florence,,en,204.101.237.139,timchatterton@sympatico.ca,14287682,000000121957162,1,1,Solve my issue without the corporate double talk to constantly make me as the customer feel like I do not understand anything to do with billing. ,1
300866,19-DEC-11,18-DEC-11,Hechmi,,fr,70.49.53.58,rmoreau6@sympatico.ca,14294746,000000121978727,5,5,La personne qui m'a répondu a été très patiente car je ne connais pas trop l'ordinateur et il a réussi a me faire comprendre à plusieurs reprises comment entrer dans mon ordinateur.,5
300867,19-DEC-11,18-DEC-11,Manel,,fr,74.15.119.85,denis_langlois@sympatico.ca,14290212,000000121969281,2,2,,2
300868,19-DEC-11,18-DEC-11,Keerthi,,en,192.139.152.160,william_hobbs@sympatico.ca,14296080,000000121974290,1,1,"First, please put persons on line with atleast less of an accent. The language barrier was part of the reson it took so long, too not fix the problem! Secondly, they did not end up fixing it! It's worse! Went from slow dial up to no internet. Im sending this from work as I have no operational computer at home.  ",1
300869,19-DEC-11,16-DEC-11,Manuel,,en,70.48.205.245,jack.hould_1@sympatico.ca,14272818,000000121931576,,,Bell class action suit approved by Qué. court/Sympatico.caNews.,
300870,19-DEC-11,18-DEC-11,Mohamed,,fr,67.71.25.37,gosseling@sympatico.ca,14291146,000000121976396,5,5,,5
300871,19-DEC-11,18-DEC-11,Linda,,fr,70.52.102.207,regleb@bell.net,14294584,000000121971634,3,3,"je ne suis pas tres bon sur internet,j'airai apprécier peut etre
des petits truc pour pouvoir mieux me dépaner sur internet.
",4
300872,19-DEC-11,18-DEC-11,Meriem,,fr,76.65.80.27,steve.morin2@sympatico.ca,14295448,000000121969993,5,5,non,5
300873,19-DEC-11,18-DEC-11,Padala,,en,174.89.241.238,caneng@sympatico.ca,14289486,000000121968359,5,5,There is nothing that could have been done better on this occasion.,5
300874,19-DEC-11,16-DEC-11,Orlando,,en,76.69.69.77,vintran@bell.net,14278606,000000121937442,2,2,I am not getting my download speeds at 12mpbs as promised by Bell. Need to call Bell at least 20 times last month to re-set my modem in order to get what I paid for. Bell should look into this matter ASAP as to why my download speeds cannot maintained at 12mpbs at all time without called Bell to re-set my modem.,
300875,19-DEC-11,18-DEC-11,Viency,,en,174.89.71.193,northernunity@sympatico.ca,14293946,000000121973081,5,5,"> nothing ... this was a good experience, agent handled perfectly",5
300876,19-DEC-11,18-DEC-11,Suraj,,en,184.145.88.47,lynn.zimmerman@sympatico.ca,14293024,000000121968185,5,4,"I dislke being told I should not have done something that was in fact done by a Bell techy two days previously.
  I was furious that this was the latest experience of a problem that had gone on for days.",1
300877,19-DEC-11,18-DEC-11,Hanen,,fr,70.53.208.68,sonia054@sympatico.ca,14295352,000000121969002,5,5,"Je n'ai rien a dire, car le service que j'ai eu était très bon.",5
301379,18-DEC-11,17-DEC-11,Noureddine,,fr,70.31.209.105,poirier.f@sympatico.ca,14286140,000000121958093,4,4,,5
301380,18-DEC-11,17-DEC-11,Mohamed Ali,,fr,76.71.184.202,marc.bernier44@bell.net,14274812,000000121950982,4,4,"Je ne sais pas, c'étais très correcte.",5
301381,18-DEC-11,13-DEC-11,Dinesh,,en,184.144.51.139,ohmenerves@sympatico.ca,14240008,000000121877533,4,3,Confirmed he had logged off my computer,4
301382,18-DEC-11,16-DEC-11,Nizar,,fr,76.71.184.202,marc.bernier44@bell.net,14274814,000000121936067,4,4,"je ne sais pas, c'étais correcte.",5
301383,18-DEC-11,17-DEC-11,Jaime,,en,174.95.45.91,b.hasler@sympatico.ca,14279942,000000121966739,1,1,"Fixed the problem the first time, I had to call back and go thru a more intense procedure to fix the problem. The gentleman on Sunday was great!",5
301384,18-DEC-11,17-DEC-11,Oscar,,en,65.93.212.71,zoranlukic@sympatico.ca,14288262,000000121964338,5,5,,5
301385,18-DEC-11,17-DEC-11,Madhu,,en,74.14.140.182,john.biel@sympatico.ca,14283628,000000121960696,5,5,"Frankly, I can't think of anything.  I was more than pleased with the service I received.  The technicazl support was superb!
Too bad, though, I forgot to ask a couple of Qs that I should have asked...",5
301386,18-DEC-11,17-DEC-11,Luis,,en,65.94.114.132,robert388@sympatico.ca,14286618,000000121958674,4,5,Luis was helpful and very patient.  can't think of anything at this moment.,4
301387,18-DEC-11,17-DEC-11,Salvador,,en,65.92.196.84,tejpreet.toor@sympatico.ca,14287578,000000121965482,1,2,,3
301388,18-DEC-11,17-DEC-11,Alvaro,,en,184.146.64.14,chris.smart072@sympatico.ca,14280782,000000121966814,5,5,,5
301389,18-DEC-11,15-DEC-11,Henry,,en,69.157.43.88,ruth.roger@sympatico.ca,14266106,000000121919510,4,4,,4
301390,18-DEC-11,17-DEC-11,Salvador,,en,184.146.64.14,chris.smart072@sympatico.ca,14280784,000000121964260,5,5,,5
301391,18-DEC-11,17-DEC-11,Sweta,,en,76.64.2.220,hants_cricket@sympatico.ca,14282665,000000121962450,5,5,"Sweta 792308 was very patient with frankly a ""computer novice"" and serviced me excellently.  Thank you.

NO IMPROVEMENT NECESSARY",5
301392,18-DEC-11,17-DEC-11,Naveed,,en,184.147.227.182,mperepe@sympatico.ca,14285384,000000121955446,5,4,,4
301393,18-DEC-11,12-DEC-11,Edwin,,en,174.89.54.123,abasket@sympatico.ca,14215179,000000121845223,5,5,All good,5
301394,18-DEC-11,17-DEC-11,Walid,,en,70.55.204.220,ve2fsu@sympatico.ca,14287870,000000121954241,3,4,speak louder and clear,4
301395,18-DEC-11,17-DEC-11,Oliver,,en,70.29.69.210,asa.ribble@sympatico.ca,14279802,000000121959016,3,2,"Have the technicians speak up and clearly.
As of 9:30 am on 12/18/2011 no internet called Bell again and the technician said it possibly is the telephone line and the telephone was very staticly and telephone repair to come between 12-5 pm to day. I am on the internet now but phone is very staticly.

",3
301396,18-DEC-11,17-DEC-11,Sowjanya,,en,69.158.68.230,elripley@sympatico.ca,14281880,000000121951823,3,4,"We have three sympatico accoounts and I specifically asked that the two we were not having a problem with be left alone.  Unfortunately, despite being asked not to change the passwords on the two accounts, the passwords were in fact changed on two accounts.  One remained intact.",5
301397,18-DEC-11,15-DEC-11,Adnan,,en,70.49.25.143,les.anderson@sympatico.ca,14262854,000000121927503,5,4,Nothing.  It was handled very well.,5
301398,18-DEC-11,17-DEC-11,Kanchumarthi,,en,69.158.68.230,elripley@sympatico.ca,14281882,000000121951586,1,1,"I had extreme difficulty understanding this representative.  I wish to point out, however, that although the individual was very polite I terminated the call and called back whereby another representative was able to resolve my problem.",5
301399,18-DEC-11,17-DEC-11,Krishnan,,en,174.95.55.147,rharris@bell.net,14286466,000000121954172,4,4,Given me the same deal you're giving to new customers?,4
301400,18-DEC-11,17-DEC-11,Zaid,,en,69.158.176.181,ronsom@bell.net,14286722,000000121958590,4,4,"I would like to know what happened to have caused the problem.  Also, representative was very courteous but having an accent, he spoke too quickly.  But he was very nice.
",5
301401,18-DEC-11,17-DEC-11,Karla,,en,174.95.195.45,jimfran@sympatico.ca,14283472,000000121955050,5,5,,5
301402,18-DEC-11,17-DEC-11,Mohamed Abdelkader,,fr,64.229.129.167,andree.joly@sympatico.ca,14279632,000000121959688,1,1,"Mon internet ne fonctionne que 1 fois sur cinq! Récemment, un de vos agents m'a installé ""Google chrome""; depuis ce temps, j'ai beaucoup de difficulté à avoir mon service internet.Cela fait 4 appels que je fais pour trouver le problême.",
301403,18-DEC-11,17-DEC-11,Elvis Francisco,,en,70.49.224.243,leslieblatt@sympatico.ca,14284298,000000121960666,1,3,"I had to go through three different agents.  The first was unhelpful, the second rude and the third was efficient and got the job done.  It took me over an hour to resolve a simple issue.",1
301404,18-DEC-11,17-DEC-11,Temsu,,en,74.12.217.204,dhsmith@sympatico.ca,14281458,000000121952533,2,2,I was on the phone to long! Before he realized that he could not fix the problem. The phone line was not clear at all and it was hard to hear him at times. Would be great to talk to someone in CANADA.  ,3
301405,18-DEC-11,17-DEC-11,David,,en,174.95.50.71,diamantenkeller@sympatico.ca,14281466,000000121963802,2,1,listen better,2
301406,18-DEC-11,13-DEC-11,Tanveer,,en,76.68.23.233,ma_scrocca@bell.net,14230646,000000121858947,3,4,,4
301407,18-DEC-11,17-DEC-11,Nizar,,fr,69.157.85.135,yvoncol@bell.net,14288226,000000121954859,5,5,rien dautre,5
301408,18-DEC-11,17-DEC-11,Lucas,,en,64.231.145.107,skirmani@sympatico.ca,14287192,000000121964831,5,5,,4
301409,18-DEC-11,17-DEC-11,Khaoula,,fr,65.92.84.183,langlois.jean@sympatico.ca,14284192,000000121961836,1,1,"Avoir un représentant Canadien Français et oublier tout les maudites phases virtuelles, lorsqu'un problème surviens. Et non mon problème n'ai pas résolu et je paie pour un service qui ne me satisfaits pas du tout. Quand on appel pour de l'aide on ne veux pas parler à une machine, mais bien à quelqu'un ( individu)Et pour le réponse ci-bas et bien non, je ne recommende pas bell. Le service internet est trop lent et souvent défaillant.  ",1
301410,18-DEC-11,17-DEC-11,Daniella,,en,70.49.144.134,carzie@sympatico.ca,14280572,000000121965321,5,5,"making passwords simple and not so long (smile),  You did well and now I am reading my ebook thanks for your patience.",5
301411,18-DEC-11,17-DEC-11,Jose,,en,65.92.58.23,lnd2@sympatico.ca,14284426,000000121954994,3,4,"We have been with Bell for a number of years and have had few concerns. The problem we had this time was not with the rep but rather Bell's policy to charge us shipping for a modem that is owned by Bell. As it was found to be not only faulty but a very old and not any longer used unit it should have replaced before this and provided without charge. We were finally able to arrange to have the cost rebated from Bell through Customer Service.
Evenso this practice is not acceptable  for a faulty unit that belongs to Bell.",4
301412,18-DEC-11,17-DEC-11,Nabil,,fr,216.209.225.153,fermepierrefranc@sympatico.ca,14282088,000000121967035,4,3,,4
301413,17-DEC-11,16-DEC-11,Amine,,en,67.68.56.244,shirley.stupp@sympatico.ca,14277580,000000121943246,5,5,nothing,5
301952,19-DEC-11,17-DEC-11,Cathrine,,en,184.147.125.229,benzd@sympatico.ca,14280098,000000121966491,1,1,"Have representatives trained on modems provided by Bell so that they can provide details. 
Local Service rep came and immediately knew that the modem as provided could not operate the service requested and provided new modem.",3
301953,19-DEC-11,18-DEC-11,Dilli,,en,70.49.172.160,randall003@sympatico.ca,14294488,000000121978635,5,5,,5
301954,19-DEC-11,15-DEC-11,Mary,,en,74.14.46.216,serahdifo_11@bell.net,14266458,000000121921456,3,2,since i stated that the internet was adding usage on my account on a daily base even when no one was logged on. Great job to change my password however you should have checked the tracking to see how miner charges are being added on a daily base?,4
301955,19-DEC-11,28-NOV-11,Ashfaq,,en,65.95.80.253,martamiddleton@bell.net,14132058,000000121542272,5,4,,4
301956,19-DEC-11,18-DEC-11,Gustavo,,en,184.144.56.68,troy.irvine@sympatico.ca,14295828,000000121969236,5,5,N/A,5
301957,19-DEC-11,18-DEC-11,Jean,,en,76.64.22.114,gloriallanos@sympatico.ca,14291107,000000121974452,4,3,We still have some issues with the internet and phone. The technician will be here tomorrow again.,4
301958,19-DEC-11,18-DEC-11,Nelson,,en,184.146.171.30,maureen.huismans@sympatico.ca,14293350,000000121979519,4,5,I had some difficulty understanding the pronunciation of the helper whose basic language was not English. ,5
301959,19-DEC-11,29-NOV-11,Kevin,,en,50.101.147.180,mannering7465@sympatico.ca,14145286,000000121563875,3,1,"Not your reps fault.  I asked when the service in my area was finally going to be upgraded to real hi-speed.  He basically said never.  If I was with Rogers my internet would be at least 5 times faster for the same price.  You've been saying for years now that the service was going to be improved, but I see no evidence of any effort on the corporations part to do so.",3
301960,19-DEC-11,15-DEC-11,Remi,,fr,76.67.198.58,yvon.coallier@bell.net,14268044,000000121925941,3,4,"tout a été très bien fait, sauf que je me suis rendu compte que dans ma boîte  de courriel je ne suis pas capable d'envoyer de couriel ni répondre à ceux qui m'en envoie.......",4
301961,19-DEC-11,18-DEC-11,Oscar,,en,174.91.73.171,brenda.carruthers@sympatico.ca,14289328,000000121976047,4,5,,5
301962,19-DEC-11,16-DEC-11,Priya,,en,76.64.118.74,jjchamber@bell.net,14273250,000000121938329,4,4,,4
301963,19-DEC-11,15-DEC-11,Ramzi,,fr,70.55.86.85,michaud.danielle@sympatico.ca,14264054,000000121919507,5,3,"J'ai reçu par la poste un modem qui sera installé par un technicien le mardi 20 décembre. Le nom indiqué sur la boîte est encore celui de Jean-Yves Lalande. J'avais signifié, comme une dizaine de fois auparavant (donc il est où le bogue avec Bell?) que M. Lalande n'habitait plus cette adresse depuis fort longtemps et que son nom n'a plus à paraître sur quoi que ce soit concernant ce service.

J'aimerais que Bell permette à ses conseillers d'apporter les modifications demandées car définitivement, ça leur est imossible de le faire.

Bref, je ne VEUX PLUS que le nom de Jean-Yves Lalande apparaisse sur le compte du 450-669-1545.

Ce commentaire n'a rien à voir avec le service reçu de votre conseiller car il a été impeccable. C'est le système d'identification des clients de Bell qui fait défaut...

Merci!",4
301964,19-DEC-11,16-DEC-11,Karim,,fr,70.53.198.194,gisele.maisonneuve@bell.net,14272102,000000121948896,3,1, ,
301965,19-DEC-11,18-DEC-11,Sabha,,en,70.27.56.41,tjkeith@bell.net,14295748,000000121968991,4,5,,5
301966,19-DEC-11,15-DEC-11,Arbi,,fr,69.159.97.196,f18yves@bell.net,14259884,000000121915826,4,5,,5
301967,20-DEC-11,19-DEC-11,Noureddine,,fr,70.51.29.18,rofex@sympatico.ca,14303686,000000121997823,5,5,pas plus que ce qui n'a été fait.  J'ai un problème majeur dans mon ordinateur et il me faudra remplacer mon windows,4
301968,20-DEC-11,19-DEC-11,Gloria,,fr,70.24.212.17,lelapierre@sympatico.ca,14301278,000000121990059,4,4,,4
301969,20-DEC-11,19-DEC-11,Lance,,en,76.64.197.221,billjbarr@sympatico.ca,14297324,000000121993727,4,2,"The origional rep before this one changed my package under false pretences - upsold me. He said I only used one tenth of my 25GHz as shown in history. This was not true. He lied. Recent experience is not just this 25GHz issue, I have had a lot of telephone (2 days off) and ineternet outages, when I move house (selling) I will NOT be using Bell. Last six months has been horendous and last 17 years was great.",1
301970,20-DEC-11,19-DEC-11,Diedra,,en,70.29.94.160,cfortune@bell.net,14297788,000000121994811,5,5,,5
301971,20-DEC-11,19-DEC-11,Victor Gabriel,,en,70.24.1.76,crazyhouse1@sympatico.ca,14298162,000000121991943,3,4,"offer comprehensive internet fees, NOT INSURANCE plans",3
301972,20-DEC-11,30-NOV-11,Katherine,,en,184.151.63.199,bobkir@sympatico.ca,14152534,000000121586721,4,3,I am still waiting for the new modem.,4
301973,20-DEC-11,19-DEC-11,Kota,,en,70.26.140.218,carmela.gnini@sympatico.ca,14297656,000000121984998,3,4,prevention,5
301974,20-DEC-11,19-DEC-11,Sana,,fr,184.145.170.47,andremotosport@sympatico.ca,14296902,000000121993485,3,2,,4
301975,20-DEC-11,14-DEC-11,Nischal,,en,174.93.164.187,johnsfam@sympatico.ca,14249676,000000121896800,4,4,,4
301976,20-DEC-11,19-DEC-11,Hadhemi,,fr,70.26.241.200,lisesylvestre@sympatico.ca,14301402,000000121982649,5,5,,5
301977,20-DEC-11,19-DEC-11,Tyrone,,en,70.53.57.201,stowes@sympatico.ca,14304460,000000121986867,5,5,Nothing the service with Tyrone & other employees was terrific,5
301978,20-DEC-11,19-DEC-11,Padala,,en,70.27.69.184,tryhorn@sympatico.ca,14304896,000000121981093,5,5,,5
301979,20-DEC-11,19-DEC-11,Edwin,,en,209.87.243.66,andrew.johnston2@sympatico.ca,14296904,000000121995422,1,1,Explain why Bell Mail is not logging out without blaming me.,2
301980,20-DEC-11,19-DEC-11,Venkatesh,,en,184.145.77.46,jurgen.bode@sympatico.ca,14300814,000000121981146,5,5,,5
301981,21-DEC-11,20-DEC-11,Med Rami,,fr,76.64.249.127,turgeon2005@sympatico.ca,14311046,000000122017644,5,5,Rien de plus...j'ai eu une réponse satisfaisante à ma question.,5
301982,21-DEC-11,18-DEC-11,Marga,,en,65.95.251.82,ihorkusela@sympatico.ca,14291494,000000121973827,4,2,still awaiting replacement modem after first contact with rep nov 26 and after second contact with rep dec 18,4
301983,21-DEC-11,15-DEC-11,Kristen,,en,64.231.155.45,tan_family@sympatico.ca,14267152,000000121923510,5,5,,3
301984,22-DEC-11,21-DEC-11,Pascal,,en,74.15.250.162,d___64@sympatico.ca,14314372,000000122043983,5,5,,4
301985,22-DEC-11,21-DEC-11,Kevin,,en,76.69.48.96,sjkeats@sympatico.ca,14323244,000000122045616,3,3,,3
301986,22-DEC-11,21-DEC-11,Lokeswaran,,en,69.159.17.73,lycan1953@bell.net,14319466,000000122038533,4,4,,4
301987,22-DEC-11,21-DEC-11,Amir,,fr,65.92.248.5,fredlaroche@sympatico.ca,14316066,000000122055171,5,5,,5
301988,22-DEC-11,21-DEC-11,Linda,,en,64.231.48.42,akirkham@sympatico.ca,14312058,000000122052566,1,1,Actually complete it...without me having to call at least 2 times.,1
301989,22-DEC-11,21-DEC-11,Wissem,,fr,64.229.131.88,luce.houde@sympatico.ca,14319416,000000122053494,1,1,"Le technicien manquait d'informations surtout  vis à vis le modem noir ,à mon avis  sa formation n'est pas complète ou elle est ratée .",1
302448,21-DEC-11,20-DEC-11,Oscar,,en,174.94.49.171,tmiller000@sympatico.ca,14310960,000000122014455,1,1,This rep. was not listening to what I was trying to explain to him. He told me to go to Microsoft because it was a problem with the computer .Microsoft advised that problem was an internet problem.,1
302449,21-DEC-11,20-DEC-11,Hana,,en,174.95.143.244,isabelle.jm@sympatico.ca,14307806,000000122009348,4,3,Last step is to get tech service to assist in the new modem install,5
302450,21-DEC-11,20-DEC-11,Richard,,en,69.158.97.24,klm0619@sympatico.ca,14308456,000000122014964,4,4,,5
302451,21-DEC-11,15-DEC-11,Georges,,fr,70.51.200.219,nelson.hurens@sympatico.ca,14264532,000000121906888,2,1,Lorsque j'ai demandé pour avoir internet fibre 7 personne m'a dit que je devais aussi brancher le téléphone. Je l'ai su plus tard lorsque le téléphone a cessé de fonctionner. Un technicien est venu pour faire le branchement et il a aussi interverti 2 fils pour mon système d'alarme. Dernièrement j'ai découvert que mon système n'était plus relié à la centrale. Vous m'avez dit lors de cet appel que vos techniciens n'étaient pas formé pour celà. J'ai donc téléphoné à la compagnie d'alarme. Un technicien est venu et m'a confirmé que quelqu'un avait interverti des fils. Ceci m'a couté $74.05. Je crois que cette somme devrais être payé par vous car de mon côté la seule chose que j'ai fait c'est malheureusement de vous demander à être branché à internet fibre 7.,1
302452,21-DEC-11,19-DEC-11,Nadyn,,en,69.156.90.134,marybailey@sympatico.ca,14301958,000000121986059,4,4,"The person I spoke to was polite and assured me my bill would be corrected next month.  I have been told this three different times by others in the last three months, so hopefully the problem has finally been resolved.",3
302453,21-DEC-11,20-DEC-11,Edwin,,en,174.95.207.167,caesarc@sympatico.ca,14306256,000000122013863,4,4,"Although I am satisfied with your customer care rep's service, I am certainly not satisfied with the internet service from Bell.",4
302454,21-DEC-11,18-DEC-11,Sweta,,en,184.147.122.218,dan.brick@sympatico.ca,14290000,000000121974502,3,2,My email password was changed and I need to change it again BUT I was not told how to do it.,3
302455,21-DEC-11,18-DEC-11,Jenette,,en,70.55.29.98,kmadams@sympatico.ca,14292530,000000121975313,3,3,"Agent should be able to provide sufficient accurate information. I received an unsolicited call, on December 17, from an agent offering me an upgrade to my internet service. I was told that I had an installation appointment scheduled for December 20. In my follow up call on December 18 , I was told that my appointment with the technician was scheduled for December 21.
On December 21, I received a call from a technician who indicated that he had a ""blank ticket"" and did not know what he had to do. Later on, he phoned again and after a brief discussion, he informed me that he was not qualified to carry out the work - install a modem for FIBE 25. He informed me that he would pass on the job order to another tecnician.",3
302456,21-DEC-11,19-DEC-11,Gabin,,en,69.156.152.168,kate.1@sympatico.ca,14300916,000000121995536,1,1,"Having some one being able to speak and understand English would Help. No satisfied at all, ready to get rid of all Bell, I have been a customer for almost 40 years, and I am fed up, with talking to people who don't speak or understand English. It is called Bell Canada for a reason.",3
302457,21-DEC-11,19-DEC-11,Priya,,en,174.91.30.135,landtmark@sympatico.ca,14301194,000000121983782,4,5,Let me connect with a real peron immediately that call is answered instead of the f*#king voice machine thing!!!,
302458,21-DEC-11,20-DEC-11,Stephanie,,en,174.91.118.12,hbroersma@sympatico.ca,14307630,000000122009563,5,5,"Stephanie
Did very good.",4
302459,21-DEC-11,20-DEC-11,Lokeswaran,,en,184.146.145.53,elizabethcarter@sympatico.ca,14307034,000000122017695,5,5,Nothing could be done better. Technician was very considerate,5
302460,21-DEC-11,20-DEC-11,Suriya Priya,,en,76.64.30.217,dcostas@sympatico.ca,14306692,000000122009321,5,2,"Suriya Priya tried her best to help but unfortunately was not able to do much as she told me this was a Microsoft problem and that i would have to contact them directly so my call to her was useless although as i said before, she did try to help, so i have no complaints against her.",
302461,21-DEC-11,20-DEC-11,Mahender,,en,174.89.124.185,tedwaller@sympatico.ca,14310860,000000122011753,5,5,Myself and the amazing Bell Technician ID B56082 that attended my residence identified that the Communication between me the customer and your tech services on October 12 2010 Reference 392819 would have prevented the problem I was having as to download speed vs Modem,5
302462,21-DEC-11,19-DEC-11,Mathieu,,en,76.67.106.25,mcint2468@bell.net,14302048,000000121990636,5,5,N/A,5
302463,21-DEC-11,16-DEC-11,William,,en,70.50.91.169,icwright@sympatico.ca,14272630,000000121946718,3,3,"
we had lost our address book and all we could recover was a very old copy.  ",4
302464,21-DEC-11,16-DEC-11,Haricharan,,en,70.48.8.21,mflennox@sympatico.ca,14275278,000000121949333,1,1,Move the service back to Canada. The distance and the differences in language make dealing with problems nearly impossible.,2
302465,21-DEC-11,19-DEC-11,Oscar Ernesto,,en,64.228.73.11,j.hatnean@sympatico.ca,14300120,000000121986081,5,4,,5
302466,21-DEC-11,30-NOV-11,Sofien,,fr,69.157.140.151,marlou_62@sympatico.ca,14158976,000000121601175,4,4,Je ne sait pas,4
302467,21-DEC-11,19-DEC-11,Chelsey,,fr,184.148.174.207,germonverlaf@sympatico.ca,14299410,000000121982121,5,4,"J'aimerais que Bell est des forfaits HD seulement. Je demeure à Ottawa, CBC Ottawa et CJOH Ottawa ne sont pas disponible en HD

Merci",5
302468,21-DEC-11,16-DEC-11,Luis,,en,76.65.7.142,darrell.schroeder@sympatico.ca,14270512,000000121938558,5,5,,4
302469,21-DEC-11,20-DEC-11,Chandler,,en,65.94.209.47,yvonneandroger@sympatico.ca,14311376,000000122009665,1,,Update your system based in the 5 previous calls,2
302470,21-DEC-11,01-DEC-11,Priya,,en,64.229.137.148,singletons@sympatico.ca,14175394,000000121609399,4,5,,4
302471,21-DEC-11,11-NOV-11,Evan,,fr,67.68.144.69,ghislain.marcotte@sympatico.ca,13943834,000000121183216,,1,une personne du service des promotions  m'a téléphoné pour me dire que le prix de mon internet diminuerait de 5$ pour finalement payer 37.95$/mois avant taxe au lieu de 42.95$ actuellement. Je viens de recevoir une facture en décembre et aucun rabais supplémentaire figure sur ma facture. Je doute de vos promotions.,3
302472,20-DEC-11,19-DEC-11,Marwa,,fr,67.68.89.170,rejean.lussier@bell.net,14303426,000000121988601,5,5,"pour une fois, la personne qui m'a répondu a résolu mon problème et elle a pris le temps.",4
302473,20-DEC-11,19-DEC-11,Quintin,,en,70.50.51.89,kearsley6@sympatico.ca,14300972,000000121989843,5,5,,5
302474,20-DEC-11,25-OCT-11,Steven,,en,76.65.60.17,smason2@sympatico.ca,13760292,000000120806126,4,4,,5
302475,20-DEC-11,16-DEC-11,Carolina,,en,174.91.71.25,eternlnrg@sympatico.ca,14271420,000000121949231,1,1,"Addressed my issue on the first phone call. As is so often the case with Bell, I never received a straight answer was told the ""issue would be resolved by midnight"".....which it was not.",1
300878,19-DEC-11,14-DEC-11,Sana,,fr,69.157.136.74,dianef1@sympatico.ca,14246774,000000121883022,1,1,"je n'ai pas accès à mes courriels depuis le 13 décembre. Windows mail ne reconnaît pas mon mot de passe. Votre employé a essayé de remplacer le mot de passe et ça ne fonctionne pas. Elle devait soumettre le problème à Windows (Microsoft) et je devais recevoir un code dans un délai maximum de 3 jours... ça fait 5 jours et je suis toujours sans nouvelles. Comment puis-je communiquer avec mes partenaires d'affaires? Ce délai est inacceptable.

Yvan Daigle",
300879,19-DEC-11,18-DEC-11,Malek,,fr,70.48.157.12,imariobx@sympatico.ca,14291506,000000121969837,5,5,Prévoir un suivi plus réaliste des modifications du site web de Bell en rapport au mise à niveau du navigateur Safari d'Apple.,4
300880,19-DEC-11,17-DEC-11,Sayeeduddin,,en,70.54.68.182,mcelic@bell.net,14285034,000000121959208,4,4,,5
300881,19-DEC-11,17-DEC-11,Khan,,en,50.101.165.139,joerita@sympatico.ca,14283600,000000121962351,4,5,,5
300882,19-DEC-11,18-DEC-11,Anah,,en,184.147.238.16,judy_mclean@sympatico.ca,14292234,000000121972488,5,5,I was charged for not returning a modem. I had phoned twice previously and reported that the repair man took it with him and I did not have it.  Today the charge was reversed. ,4
300883,19-DEC-11,18-DEC-11,Faten,,fr,70.51.12.74,toudjin@sympatico.ca,14295800,000000121969482,5,5,,5
300884,19-DEC-11,16-DEC-11,Keerthi,,en,70.30.52.91,joneill9779@sympatico.ca,14273460,000000121936865,4,5,,4
300885,19-DEC-11,18-DEC-11,Lilian,,en,184.145.50.96,bk.bear@sympatico.ca,14289196,000000121975771,5,3,Internet service was down for over 5 hours.  Are we being reinburst for our inconvenience?,4
300886,19-DEC-11,15-DEC-11,Kanchumarthi,,en,67.70.131.45,rlovejoy@sympatico.ca,14265828,000000121911724,5,1,I have no quarrel with the local service ((2 days)wherever it is located. My annoyance is with security in Montreal? who sent me a password by E/M how was I to see it with a blocked account,4
300887,19-DEC-11,18-DEC-11,Zaccheus,,en,70.54.89.202,hugh.mullington@sympatico.ca,14291426,000000121970742,3,4,The call was necessitated by a failure within Sympatico's system.  The issue was resolved but it should not have been necessary to have to make the call in the first place.,4
300888,19-DEC-11,18-DEC-11,Benjamin,,en,70.53.113.221,jfloyd@sympatico.ca,14291868,000000121976380,4,4,,4
300889,19-DEC-11,18-DEC-11,Evan,,fr,70.24.204.57,dharries@sympatico.ca,14290272,000000121970104,,1,"Take a  look at my file with your customer retention depart.....problem has been persistent for over two years, with no resolution. Very poor service. I will be cancelling all my Bell services.",1
300890,19-DEC-11,18-DEC-11,Joseph,,en,76.64.92.135,barb.niemeyer@sympatico.ca,14288986,000000121969978,2,1,Not to hange up on your customer when put on hold and didn't phone back.,3
300891,19-DEC-11,18-DEC-11,Edwin,,en,64.229.179.147,eye.minds@sympatico.ca,14290688,000000121970254,4,4,The Bell rep was friendly and knowlwdgeable.,5
300892,19-DEC-11,16-DEC-11,Stephen,,en,70.30.32.116,skmcd@sympatico.ca,14277668,000000121934767,5,5,,5
300893,19-DEC-11,18-DEC-11,Sarra,,fr,65.94.84.199,nrivest@bell.net,14293966,000000121972278,2,5,"Réponse plus rapide 2 ou 3 fois car 2 ou 3 fois durant l'appel elle m'as laissé sur la ligne de très longue minute et elle n'as même pas resté avec moi jusqu'à la fin pour voir si le problème était complètement résolu contrairement au appel antérieur que j'ai déjà eu pour autre chose la personne était resté avec moi jusqu'à la fin. J'ai trouvé cela un peu spécial comme SERVICE.
Merci!
",3
300894,19-DEC-11,17-DEC-11,Benjamin,,en,65.93.102.86,mazbdt@bell.net,14284992,000000121963305,4,4,,4
300895,19-DEC-11,18-DEC-11,Gilberto Jose,,en,69.159.23.241,millie.jonsson@sympatico.ca,14293610,000000121979765,4,4,,4
300896,19-DEC-11,16-DEC-11,Nawel,,fr,50.100.129.113,michellericher@bell.net,14275362,000000121941108,5,5,,5
300897,19-DEC-11,18-DEC-11,Ajay,,en,76.64.40.246,blrodgers@sympatico.ca,14289214,000000121972651,5,5," 
 n\a",5
300898,19-DEC-11,16-DEC-11,Flahi,,fr,142.195.251.128,chantalcyr@sympatico.ca,14269862,000000121931636,1,1,Une expérience horrible...après 1 heure au téléphone il a conclu quej'avais des virus dans mon MAC....quelle frustration de traiter avec un tel incompétent...une heure de ma vie de perdue!,1
300899,19-DEC-11,16-DEC-11,Mariama,,fr,142.195.251.128,chantalcyr@sympatico.ca,14269860,000000121933205,5,5,Bravo a Mariama..elle a été proactive et m'a beaucoup calmé après ma mauvaise expérience!,3
300900,19-DEC-11,18-DEC-11,Med nejib,,fr,76.64.241.69,mario57@sympatico.ca,14293238,000000121976375,3,3,Me dire quoi faire pour régler le problème de configuration du iPad.,2
300901,19-DEC-11,18-DEC-11,Jessica,,en,65.95.82.10,hans.gerhardt@sympatico.ca,14291280,000000121978562,3,3,"i had problem on 2 computers, fixed the one which was working and lost contact. so i had both of them not working. had to call in. spend 1 hour 45 minutes on a simple problem!?",3
300902,19-DEC-11,17-DEC-11,Thierry,,en,206.108.167.158,khalid.rami078@sympatico.ca,14284006,000000121960903,1,1,"Whwn I Call Bell, I expect to speak to competent peaple who know teir 'Thing'. Unfortunately, they are not. They are just trying to refer me to another department instead of making some effort to find an intelligent solutions to my problem. 
I called 8 times for the same problem and it hasn't been solved yet.
I haven't had Internet for a month now because of technical dificulties, although I'm still getting a bill sent to me for a service that I don't have.
As soon as my probroblem solved and my internet is credited, I'm cancelling my service. That's for sure.
I used to have home phone, TV, cell phone and internet. Now I only have 2 services left and I will cancel them soon.
All because of the bad service and the incompetence of your peaople.
Thank you for giving me the opportunity to talk about it. It feels good.
    ",1
300903,19-DEC-11,16-DEC-11,Kyle,,en,174.94.53.106,downeyrickg@sympatico.ca,14271010,000000121939175,4,5,Refund the 5.00 per month lost rebate from   Aug until now.,5
300904,19-DEC-11,18-DEC-11,Karen,,en,70.50.222.54,joan.sloan@sympatico.ca,14292012,000000121975800,4,4,,4
300905,19-DEC-11,18-DEC-11,Shirin,,en,216.221.69.212,billcourtney@bell.net,14289162,000000121971085,5,5,,5
300906,19-DEC-11,14-DEC-11,Michael,,en,206.47.249.246,h.meshaal77@sympatico.ca,14248328,000000121893280,5,5,Thanks to Michael,5
300907,19-DEC-11,18-DEC-11,Dennis,,en,70.29.247.77,dragongirl@sympatico.ca,14290444,000000121975121,4,5,,4
300908,19-DEC-11,17-DEC-11,Mohamed Nidhal,,fr,74.12.247.176,renedube@sympatico.ca,14286420,000000121957796,2,,"- Un conseiller ne devrais jamais demander que l'on vote ""satisfait"" à un sondage de satisfaction, dans le but de favoriser son avancement.

- Le conseiller devrais être au courant des courriers envoyé par Bell à ses clients.

- Le système téléphonique de Bell ne devrais jamais nous raccrocher au nez d'un client.",2
300909,19-DEC-11,18-DEC-11,Karina,,en,70.54.46.35,HARTLIN@sympatico.ca,14288366,000000121972023,5,5,,5
301414,17-DEC-11,16-DEC-11,Vijayashanti,,en,69.156.96.252,lmarks@sympatico.ca,14274410,000000121936705,2,1,a better phone line could barely hear person,2
301415,17-DEC-11,16-DEC-11,Brenda,,en,74.15.94.215,craven12@bell.net,14270272,000000121946153,1,1,"service guy was supposed to contact me but didn't. My internet is not what it should be, and I am considering cancelling. This issue has gone on long enough without resolution. Not happy.",2
301416,17-DEC-11,16-DEC-11,Mehdi,,fr,76.64.251.205,bleaupierre@sympatico.ca,14269338,000000121936179,5,5,,5
301417,17-DEC-11,13-DEC-11,Max,,en,69.158.137.177,johnsonhomefix@sympatico.ca,14237038,000000121861897,5,5,make the set up for new modems easier,4
301418,17-DEC-11,16-DEC-11,Mohd,,en,65.93.204.208,rnbellsr@sympatico.ca,14276918,000000121934980,5,5,,4
301419,18-DEC-11,17-DEC-11,Moez,,fr,76.65.176.54,spinnicmic@sympatico.ca,14287280,000000121961910,5,5,"Je ne pense pas aoir reçu à date un meilleur service que celui qui m'a été
donné par M. Moïse. note:120/100",5
301420,18-DEC-11,17-DEC-11,Mohamed,,fr,174.88.160.233,leclercp@sympatico.ca,14284258,000000121956967,5,5,M'informer avant de cette possibilité!,4
301421,19-DEC-11,18-DEC-11,Mark,,en,184.145.86.24,karen.hoar001@sympatico.ca,14292330,000000121975238,4,4,Notification of outages in my area before outages occurred would have been nice which would have prevented me from having to call in the first place.,3
301422,19-DEC-11,18-DEC-11,Maurice,,en,70.48.56.189,johannejarvo@sympatico.ca,14292076,000000121979609,4,4,,3
301423,19-DEC-11,18-DEC-11,Vladimir,,en,184.145.82.148,mohammedwaqar.husain@sympatico.ca,14293694,000000121974518,4,4,,3
301424,19-DEC-11,18-DEC-11,Med Wacef,,fr,70.30.186.53,raybis@bell.net,14294530,000000121978990,5,5,rien de plus tout a été parfait,5
301425,19-DEC-11,17-DEC-11,Moemen Belleh,,fr,69.159.133.201,michelleclaude@sympatico.ca,14285208,000000121961542,5,5, Je. Condisere que j'ai été extrêmement bien servie et je suis satisfaite à 100 % .,5
301426,19-DEC-11,18-DEC-11,Chad,,en,97.101.41.242,sooprsnoop@sympatico.ca,14295358,000000121973384,5,5,nothing,5
301427,19-DEC-11,18-DEC-11,Dilip,,en,97.101.41.242,sooprsnoop@sympatico.ca,14295360,000000121977351,5,5,nothing,5
301428,19-DEC-11,18-DEC-11,Karina,,en,64.231.166.60,robert.kettle@sympatico.ca,14294764,000000121970710,3,,"I was on hold for over 5 minutes. The associate did not speak or understand English very well. The reason I answered ""Not sure"" for question 2 was due to the fact that I am not sure the associate correctly took down the Canada Post tracking number for the modem I returned. When the associate repeated the tracking number it was incorrect. The tracking number is 4661 0015 1030 4650. Please verify.",3
301429,19-DEC-11,18-DEC-11,Anis,,fr,70.53.134.106,rej.15.gagne@sympatico.ca,14294590,000000121976305,5,5,rien,5
301430,19-DEC-11,17-DEC-11,Minh-Trang,,en,184.151.63.228,keithsmyth1@sympatico.ca,14283966,000000121962975,1,1,"Show up at the customers home on the date and time of the appointment. As a result, this customer has been without phone, TV and Internet for four days. Will never use Bell again.",1
301431,19-DEC-11,18-DEC-11,Luis,,en,174.95.61.88,vcerny@sympatico.ca,14295918,000000121968873,5,5,,5
301432,19-DEC-11,18-DEC-11,Noureddine,,fr,76.67.148.44,esart@bell.net,14290664,000000121968961,5,5,Tout est correct. Rien de plus.,5
301433,19-DEC-11,18-DEC-11,Asma,,en,70.53.250.32,walter.pankiw@sympatico.ca,14296002,000000121971674,5,5,Faster response time would be appreciated as waiting indefinitely on the telephone is rather frustrating not knowing how long before a technician becomes available to take the call,5
301434,19-DEC-11,12-DEC-11,Philip,,en,76.69.85.155,jajw@sympatico.ca,14221494,000000121834340,1,1,,1
301435,19-DEC-11,14-DEC-11,Sonia,,fr,76.65.160.82,heidihaines@sympatico.ca,14248466,000000121886419,1,1,Dailleurs nous sommes dimanche le 18 décembre et rien n'est réglé. Je viens de raccrocher à un de vos préposé qui me repose encore les même questions. Ne garder vous pas les dossiers de vos clients? ,1
301436,19-DEC-11,18-DEC-11,Allan,,en,70.24.163.190,bob.chandler@sympatico.ca,14289234,000000121972966,3,4,,4
301437,19-DEC-11,18-DEC-11,Srinivas,,en,174.93.163.26,charles111@sympatico.ca,14289656,000000121978081,5,5,Nothing!,4
301438,19-DEC-11,14-DEC-11,Sajid,,en,207.164.79.107,allison.robinson@sympatico.ca,14244306,000000121902459,4,1,,1
301439,19-DEC-11,18-DEC-11,Joyce,,en,99.226.180.93,frank.peter@sympatico.ca,14290878,000000121973912,5,5,Bell should make a greater effort in notifying its customers on how to save money by offering them the same opportunities you offer new customers.,3
301440,20-DEC-11,19-DEC-11,Christopher,,en,67.71.85.27,michael.vickery@sympatico.ca,14302210,000000121981257,1,1,deliver me with quality service in the first place so I don't have to call into the call center at all.  I'm rating you below to address the reason why I had to call in Vs. my experience during the last call.,1
301441,20-DEC-11,19-DEC-11,Nadim,,en,65.92.141.197,bigitta.szabo@bell.net,14297314,000000121994863,5,5,evrything was good,5
301442,20-DEC-11,19-DEC-11,Med Lassaad,,fr,174.93.248.104,dmrobert@sympatico.ca,14298676,000000121984438,5,5,rien,5
301443,20-DEC-11,12-DEC-11,Jason,,en,64.231.89.56,r.m.davidson@sympatico.ca,14226812,000000121857713,2,1,"Our laptop on our home network kept disconnecting.  This call told me it was not network but was with computer.  At that time I was ok with response.  After a week with dealing with computer manufacturer and 2 more calls to Bell, I found that in fact the problem was with Bell and could have been solved on this initial call.  There is not enough room here to write the entire saga of what this whole thing has cost me in time and dollars.  I am not pleased.",2
301444,20-DEC-11,19-DEC-11,James,,en,174.95.218.122,morton4@sympatico.ca,14302466,000000121983623,5,5,Saved me morre money.,5
301445,20-DEC-11,19-DEC-11,Yaseen,,en,174.89.124.120,bnewman4@bell.net,14297376,000000121982338,5,5,,5
301446,20-DEC-11,19-DEC-11,Lor,,en,70.51.109.254,prome@sympatico.ca,14303184,000000121991721,5,3,"I was inquiring and your Customer Care Rep( CCP )was very knowledgable.  Completely satisfied with CCP.
My answers should not be taken in wrong context the CCP was very helpful.",
301447,20-DEC-11,19-DEC-11,Christopher,,en,76.69.53.150,kcowell@bell.net,14300962,000000121981789,3,,"Having one number to call for billing inquires, not having to be transferred to 3 different areas.",3
301448,20-DEC-11,19-DEC-11,Seifeddine,,en,69.158.71.75,charles_gregoire@bell.net,14297836,000000121984999,5,4,,5
301449,20-DEC-11,19-DEC-11,Fatma Sawcen,,en,69.158.71.75,charles_gregoire@bell.net,14297838,000000121987444,4,5,,5
301450,20-DEC-11,19-DEC-11,David,,en,65.94.205.158,cduffey@sympatico.ca,14297756,000000121986479,5,5,nothing,4
301451,20-DEC-11,19-DEC-11,Ravi,,en,69.156.98.60,dumddummajo@sympatico.ca,14298804,000000121995483,3,2,If only I could have explained my problem to whoever It wpuld have been easier for your people to help me. but it was solved in the end by a very patient young lady.,5
301452,17-DEC-11,15-DEC-11,Ali,,en,64.231.154.93,lopezhome@sympatico.ca,14263068,000000121921305,4,4,,4
301990,22-DEC-11,20-DEC-11,Priyanka,,en,70.26.82.146,principe@sympatico.ca,14309902,000000122009578,1,1,"1. Language is an issue difficult to communicate, headsets were not functioning well hard to hear.
2. Appointment made for call back, I returned home to be there for it no call was made this annoyed me.
3. Site visit by tech confirmed problem not able to resolve.",1
301991,22-DEC-11,21-DEC-11,Gregorio,,en,184.145.112.154,fernes@sympatico.ca,14315824,000000122035760,5,5,,5
301992,22-DEC-11,21-DEC-11,Edward,,en,70.24.173.144,robtait@sympatico.ca,14322418,000000122042780,5,5,,4
301993,22-DEC-11,20-DEC-11,Luis,,en,65.93.88.170,gowassink@bell.net,14307502,000000122009667,5,4,"The problem is not with the call, it was with the issue.  We were billed saying we didn't return a modem when the tech who was here took the modem back with him after replacing it. Then when we called and first spoke with Nami who also was very good, she couldn't find any record of the tech being here.  We had received envelopes in the mail with a return postage envelope to return the modem, but no Number to call if we didn't have it.  It just said to return it if we hadn't already and that is why we didn't call regarding this sooner.   And then upon looking at the bill we realized there was an extra $10 charge for insurance that we have been paying for over a year now, because our original 'deal' had run out.  We were upset with these extra charges that we didn't have anything to do with and didn't even know were happening!  There seems to be added on charges for this and that and everything these days and it really is not appreciated. We have to be with Bell because of where we live, but if we didn't, we would be looking into other options.
I have no problems with the technicians and their help this time (have had times where language and accents are a huge issue) it is more the charges and other issues. ",2
301994,22-DEC-11,21-DEC-11,Deepthi,,en,174.94.32.203,irvine.monmore@sympatico.ca,14317198,000000122036426,5,5,,3
301995,22-DEC-11,21-DEC-11,Shakeel,,en,70.27.133.70,davlau@sympatico.ca,14314632,000000122042291,1,2,Wi-Fi does not work properly going to the 3rd. floor.  Connection constantly drops.,2
301996,22-DEC-11,21-DEC-11,Josh,,en,207.219.69.236,tlmcbrien@sympatico.ca,14324094,000000122049576,1,1,"My problem is unresolved.

I spoke with 2 different reps who both asked me the same questions and asked me to do the same actions.  Wasted 40 minutes of my day and i still do not have internet",3
301997,22-DEC-11,21-DEC-11,Yosimar,,en,76.68.110.134,irmonkhouse@sympatico.ca,14317194,000000122044754,1,1,Listened to what I was telling the Test Centre technician,2
301998,22-DEC-11,21-DEC-11,Claudia,,en,70.51.11.47,cherylo@sympatico.ca,14313932,000000122055770,5,5,,4
301999,22-DEC-11,21-DEC-11,Khan,,en,69.159.110.115,dougbrendanicholson@sympatico.ca,14315212,000000122036879,2,1,"Have an option earlier to talk to a person. 
Have a cancellation option to cancel an appointment.",2
302000,22-DEC-11,21-DEC-11,Gilbert,,en,70.50.203.253,georgei@bell.net,14316304,000000122038987,5,5, very poor telephone line connection.not the fault of Gilbert but the fault of BELL,5
302001,22-DEC-11,21-DEC-11,Reshma,,en,174.89.102.98,veronica.cizmar@sympatico.ca,14324412,000000122048677,4,5,"telling me getting my replacement modem would take 3-5 days! that's too long, but i actually was surprised and received it the next day, thanks!",5
302002,22-DEC-11,21-DEC-11,Abraham,,en,67.70.107.221,susan.weinstein@sympatico.ca,14323736,000000122035530,5,4,,5
302003,22-DEC-11,21-DEC-11,Andrew,,en,174.89.134.137,marijadivic@bell.net,14319858,000000122042252,5,5,,5
302004,22-DEC-11,21-DEC-11,Christopher,,en,70.51.64.218,jguire@sympatico.ca,14317806,000000122045631,4,1,Christopher was fine. but the overall service stinks thank u.,2
302005,22-DEC-11,21-DEC-11,Deborah,,en,174.94.17.238,jparker_9@sympatico.ca,14318192,000000122040704,5,5,"this was the most satisfying contact I have had with Bell in many years! Pleasant voice, showed sincere interest in my query and resolved it professionally. Can't complimnet her enough!
The sad part, this type of service is few and far between with Bell.",3
302006,22-DEC-11,21-DEC-11,Lobna,,fr,67.70.84.245,arrochon@bell.net,14312604,000000122041024,5,5,,5
302007,22-DEC-11,21-DEC-11,Andrea,,en,76.64.98.41,waltervanespen@sympatico.ca,14324550,000000122053990,5,5,Sending me a winning lottery ticket!(joke),5
302008,22-DEC-11,21-DEC-11,Stephane,,en,64.229.83.15,gord.walford@sympatico.ca,14316532,000000122054091,4,4,,5
302009,22-DEC-11,21-DEC-11,Wafa,,fr,205.151.251.70,lavoie_danielle@sympatico.ca,14318958,000000122039002,1,1,"Un petit historique serait nécessaire, le tout à commencé le 20 déc à 16h35 et a duré jusqu'à 19h26 en direct de la Tunésie, qui ne pouvait plus rejoindre les services de Montréal à cette heure là car à Montréal il ferme à 19h00. Donc rappel le lendemain matin dès 8h35 (le 21 déc) ça a duré jusqu'à 11h35 d'un département à l'autre, je dois avoir raconté mon histoire au minimum 6 fois, en plus du tchat du 20 déc.

Et le tout n'est toujours pas réglé

Donc mon opinion est au plus bas des sondages",1
302010,22-DEC-11,21-DEC-11,Houssemeddine,,fr,76.65.79.245,dbonin@bell.net,14314658,000000122046515,4,5,"M'indiquer avnt hier commen supimer le

trop plein de courrels recus...",4
302011,22-DEC-11,21-DEC-11,Mohamed Ali,,fr,74.14.175.38,clairemorin2402@sympatico.ca,14314096,000000122045358,4,5,,5
302012,22-DEC-11,21-DEC-11,Jeff,,en,174.93.45.33,gordon.ades@sympatico.ca,14316542,000000122039969,4,4,"Correct my billing problem the first time I requested a change in service.  This was my 3rd request, once first on or about Sept. 10th, then on Nov. 16th and finally on Dec. 21st.",4
302013,22-DEC-11,22-DEC-11,Balaji,,en,74.14.32.14,jimfynn@sympatico.ca,14317844,000000122058140,5,5,I can't think of anything.,5
302014,18-DEC-11,15-DEC-11,Mitchell,,en,174.95.214.88,O.TARASIO@sympatico.ca,14256572,000000121919283,4,4,regularily review customers plans and make recommendations to help the choose a more cost effective plan.,4
302015,18-DEC-11,17-DEC-11,Saifuddin,,fr,65.92.29.148,mdootson@sympatico.ca,14285068,000000121960299,,,"As I received the service in English, why am I receiving a questionnaire in French?",
302016,18-DEC-11,16-DEC-11,Amir,,fr,70.51.197.249,ncarange@sympatico.ca,14275724,000000121939581,5,5,la possibilité de vous dire Merci.,5
302017,18-DEC-11,17-DEC-11,Henry,,en,76.67.118.234,george.milne@sympatico.ca,14282380,000000121957642,5,5,none,5
302018,18-DEC-11,17-DEC-11,Thorat,,en,174.88.206.230,hmoline@sympatico.ca,14282820,000000121966960,5,5,"n/a agent was courteous, knowledgeable and had the right amount of patience required when working through the problem with a customer. ",5
302019,18-DEC-11,15-DEC-11,Jan,,en,69.158.1.201,mytoyvan@sympatico.ca,14264484,000000121911544,5,5,,5
302020,18-DEC-11,17-DEC-11,Sriram,,en,76.64.195.16,mkeskich@sympatico.ca,14285278,000000121951342,4,4,It was 3 AM..I still had to wait for a rep for 38 min..I think maybe quicker response would be greatly apprieciated,3
302021,18-DEC-11,16-DEC-11,Ben Rejab,,fr,184.144.177.128,marioetjudith@bell.net,14274968,000000121949325,5,5,rien pleinement satisfait,5
302476,21-DEC-11,20-DEC-11,Oscar,,en,70.26.28.180,bbeaudet@bell.net,14305974,000000122010653,5,4,"My experience with the Bell representative, especially the manager of the team was excellent. I was an irate customer and everyone handled my disatisfaction and attitude very well.

The problem I had was that the installer was late and that records showed that my appointment was between 8AM and 5PM whenh in actual fact on November 28th when I ordered the new service I asked for a 8AM to noon appointment and that on the 18th I received a phone call confirming my appointments between 8AM and noon.

Things happen and technicians can be a little late. I would expect a phone call telling me that there is a delay and setting a new time of arrival.

Although things do happen, you must keep in mind that waiting for a technician is not a normal event in the weekday of your clients and that we do have personal and professional lives that we put on hold to be present for your appointments.

You need to do something about this in a hurry or your clients will lose satisfaction with you and will move to another service provider.

You should also not that this appointment was to switch me from Rogers to Bell. When it comes to first impressions, you left allot to be desired.

This poor first imression almost ped me to cancelling my switch to Bell and continue with Rogers.

I hope that I have lived my one and only bad experience with Bell. 

I answered ""Maybe"" to 4. Let's see how you do over the next few months.

For example, I look forward to seeing if my billing will be messed up.  ",3
302477,21-DEC-11,20-DEC-11,Jeanette,,fr,69.158.71.141,desgjo@bell.net,14306764,000000122012430,4,4,"Je n'ai rien à redire sur le service de Jeanette puisqu'elle a fait preuve de professionnalisme et s'est montrée très préoccupée à répondre aux problèmes de ses clients. Toutefois, depuis le début de mon abonnement à Bell, je dois continuellement téléphoner à la Loyauté à tous les mois pour faire corriger des erreurs sur ma facturation et faire respecter les ententes conclues lors de mon abonnement ou lors de mes nombreux appels précédents à votre compagnie; ces appels peuvent durer quelques heures à chaque fois. J'entrevois encore devoir téléphoner à tous les mois d'ici Mars 2012 en espérant qu'à cette date, mes factures seront stabilisées en permanence. Comme vous voyez, il faut au moins 6 à 7 mois aux consommateurs pour enfin pouvoir relaxer un peu et je considère que cette situation est inacceptable de la part d'une entreprise comme Bell car le client ne devrait pas avoir à se battre continuellement pour faire respecter les ententes conclues de bonne foi.",2
302478,21-DEC-11,20-DEC-11,Vidya,,en,70.49.68.205,steve-jan-weir@sympatico.ca,14310714,000000122019864,5,5,Even answered the phone without waiting too long.  Best assistance I have received from Bell.,4
302479,21-DEC-11,14-DEC-11,Suraj,,en,70.50.34.67,oldaudiodude@sympatico.ca,14252578,000000121887838,3,3,"Don't block me out of my email account without notice.
thanks bell...",2
302480,21-DEC-11,20-DEC-11,Amina,,fr,174.95.228.123,real.fregeau@sympatico.ca,14310064,000000122020050,4,4,,5
302481,21-DEC-11,20-DEC-11,Jason,,en,74.15.252.100,kevinBarnett@sympatico.ca,14308400,000000122019463,1,1,"Have an idea about the service I'm currently subscribed to, and that Bell is phasing it out on Feb 24th. Which no one at the number you had on your letter seemed to know anything about.
Waste of my time.",1
302482,21-DEC-11,20-DEC-11,Will,,en,174.89.53.5,kenrose@sympatico.ca,14308386,000000122017960,5,5,"I gave Bell a new pass wd. Almost instantly a Bell e-mail gave me a (the)new pass word, but this bore no resemblance to the one I had just given. Subsequent call to Bell told me to ""ignore the Bell pass word"". Check your info before sending it ??
Thank you. K. Mills (my comments apply to 21Dec'11 problems arising from changing pass words)",4
302483,21-DEC-11,20-DEC-11,Nizar,,fr,174.95.112.22,rjl52@sympatico.ca,14310182,000000122019860,4,4,,5
302484,21-DEC-11,20-DEC-11,Zaid,,en,70.31.120.52,brianwallace@sympatico.ca,14306174,000000122009568,5,5,Nothing...it went very well.,5
302485,21-DEC-11,20-DEC-11,Dawood,,en,65.95.211.216,maripet.haus@sympatico.ca,14309012,000000122014793,5,5,"Nothing, just keep up the good service.",5
302486,21-DEC-11,20-DEC-11,Colleen,,en,184.145.58.212,abelardo.rodriguez@sympatico.ca,14305586,000000122016468,1,1,to keep me like customer if you dont know ask your manager like other does it,2
302487,21-DEC-11,19-DEC-11,Nelly,,en,64.229.82.30,jc.ray@sympatico.ca,14300284,000000121989936,3,2,"Getting online is still very,very slow. The speed problem has still not been solved, in spite of adding a new modem. I have been putting up with this poor service for months now. Bell was swift to respond when I called, and the agent was fine, but I am still not happy with Bell. I get my bills too late to pay them at the bank on the last banking day of the month when I get my cheques, then they charge me interest. I am 80 years old and have a hard time coping with your company. I think that there are many others out there like me who have been loyal to Bell for over 50 years, and stay because we find change difficult. I would not recommend Bell at this time.",2
302488,21-DEC-11,20-DEC-11,Nancy,,en,184.145.72.97,marykate@bell.net,14309052,000000122010446,5,5,"Nothing to improve upon, Nancy did a fine job in solving my problem, and even suggested upgrading which I accepted. You've got a great employee there.",5
302489,21-DEC-11,20-DEC-11,Wafa,,fr,69.156.200.172,gerardcaron@sympatico.ca,14307398,000000122020172,5,4,,5
302490,21-DEC-11,19-DEC-11,Rashika,,en,50.100.38.134,doris.gerry@sympatico.ca,14298720,000000121986849,4,4,things worked out very well,4
302491,21-DEC-11,19-DEC-11,Sahali,,en,76.70.77.209,cprovost@sympatico.ca,14298150,000000121993036,5,5,Not billing me an overcharge.,5
302492,21-DEC-11,20-DEC-11,John,,en,174.95.62.202,ldleeder@sympatico.ca,14308574,000000122012697,5,4,,5
302493,21-DEC-11,20-DEC-11,Abdul,,en,67.70.95.32,barberick@sympatico.ca,14305954,000000122019948,4,4,,5
302494,21-DEC-11,20-DEC-11,Satish,,en,70.27.6.73,kd.dicks@sympatico.ca,14308368,000000122019593,3,2,Satish was responsive under difficult circumstances....I feel he and us were let down badly by the system that did not notify us that a technician was not coming to our home during the arranged period. I really expected better service from Bell.,3
300910,18-DEC-11,17-DEC-11,Moemen Belleh,,fr,70.55.135.243,gouimet2@bell.net,14282536,000000121951691,5,5,"Aviser du temps nécessaire à l'obtention de la connexion. Ainsi, je n'aurais pas essayé de me brancher et de chercher ce qui m'empêchait de réussir mon branchement.",5
300911,18-DEC-11,17-DEC-11,Richard,,en,174.89.233.148,smartbarbie@sympatico.ca,14287218,000000121959668,5,5,Not a thing....I was extremely satisfied with courteous and prompt and efficient service from Richard.,5
300912,18-DEC-11,17-DEC-11,Gregorio,,en,174.89.192.63,mikeandsuebelanger@sympatico.ca,14285236,000000121952165,5,4,,5
300913,18-DEC-11,15-DEC-11,Ruth,,en,50.101.40.57,edellen@sympatico.ca,14259640,000000121908460,5,5,"There was nothing more that could have been done. Ruthh was competent, patient, & solved the problem very quickly. Thank you for the service.
Ed Edwards",5
300914,20-DEC-11,19-DEC-11,Padala,,en,65.95.26.227,gerry.mackie@sympatico.ca,14299418,000000121997262,5,5,,5
300915,20-DEC-11,18-DEC-11,Brandon,,en,65.93.203.82,lucyfava@sympatico.ca,14292986,000000121973805,5,5,"With Brandon,none,as he is very professional.",5
300916,20-DEC-11,19-DEC-11,Nejib,,fr,70.48.17.30,wrog_brun.39@sympatico.ca,14305252,000000121984740,5,5,,5
300917,20-DEC-11,18-DEC-11,Philip,,en,67.70.16.78,rosboroughathome@sympatico.ca,14294844,000000121980001,4,4,,4
300918,20-DEC-11,19-DEC-11,Sandra,,en,184.151.63.204,pfoley@sympatico.ca,14303024,000000121993969,2,1,"Bell sent me a letter. I call number given, get automated service that takes 3 calls to get through. Service misinterprets ""N"" in postal code as ""M"" repeatedly.  No flexibility on Plans offered. 
After many years of Bell, I will be switching !!!",1
300919,20-DEC-11,19-DEC-11,Badreddine,,fr,184.145.182.27,jeanlucie@sympatico.ca,14300380,000000121991056,5,5,,4
300920,20-DEC-11,19-DEC-11,Rahali,,fr,67.68.57.225,leongraub@sympatico.ca,14301292,000000121992290,4,4,"Bien, le problème est que votre technicien a réussi à améliorer le fonctionnement de mon ordinateur pendant qu'il travaillait sur le problème. Mais après, l'ordinateur a continué à me donner des problèmes. Enfin, je vais voir comment ça va continuer. ",4
300921,20-DEC-11,18-DEC-11,Khan,,en,174.95.14.251,josephine.gallo@sympatico.ca,14292148,000000121975821,5,5,"I had to call three times in order to fix my problem.  The last person I Spock to on Monday was amazing and had a tech come out ASAP to fix it.  The technician was very perfesional and pleasant, and most importantly fixed the problem.",5
300922,20-DEC-11,14-DEC-11,David,,en,69.158.150.87,charris72@bell.net,14245818,000000121901895,5,5,Being able to get the right person initially and the wait time to get my problem resolved.,4
300923,20-DEC-11,19-DEC-11,Bilel,,fr,70.48.121.225,agnest@sympatico.ca,14296642,000000121997694,4,5,"Si le technicien avait parlé un peu moins rapidement, le service aurait été plus efficace et agréable. Je devais le faire répéter. Parfois, il ne prenait pas le temps de m'écouter et répétait ce qu'il venait de dire. Je n'avais pas le temps de m'expliquer. Voilà, je ne suis pas férue d'informatique et de son vocabulaire. Cependant, ce technicien a été tout à fait gentil. Nous avons ri ensemble. ",5
300924,20-DEC-11,19-DEC-11,Ronalie,,en,174.94.28.17,j.r.mcinnis@sympatico.ca,14300132,000000121990017,1,1,"have had to make 9 follow-up calls to try to fix the problem; there seems to be a lack of accoutability...and a lot of ""passing of the buck.""  We are long time Bell customer.  There has been no customer service here.  ",1
300925,20-DEC-11,16-DEC-11,Salvador,,en,174.89.16.202,elhamzawi@sympatico.ca,14271290,000000121940987,4,4,Proactive advise and readily available information on available options to reduce cost of my internet service instead of me asking for e.g. why am I payinig for modem rental unlike other providers ,3
300926,20-DEC-11,18-DEC-11,Temsu,,en,184.144.9.224,carla.carreira@bell.net,14289498,000000121969911,5,5,everything was great,5
300927,20-DEC-11,19-DEC-11,Johanna,,en,65.92.102.120,blrobinet@sympatico.ca,14297366,000000121996667,2,1,Gave me a credit for a one time modem charge (49.95)which I was never told about when I changed Internet plans in October.,1
300928,20-DEC-11,12-DEC-11,Zied,,fr,70.26.210.219,langbour@bell.net,14223244,000000121857692,4,5,,5
300929,20-DEC-11,09-AUG-11,Sharmila,,en,70.29.145.242,johnlabranche@bell.net,12850131,000000119054074,5,5,,5
300930,20-DEC-11,19-DEC-11,Srinivasan,,en,70.54.140.229,mel.dsilva@sympatico.ca,14302130,000000121992077,4,4,,5
300931,20-DEC-11,19-DEC-11,Sabrine,,fr,67.68.147.116,joastp@sympatico.ca,14300594,000000121986407,4,4,,4
300932,20-DEC-11,14-DEC-11,Mohamed,,fr,76.64.251.237,vent2000@sympatico.ca,14255844,000000121901069,5,4,"oui, répondre à notre premier appel du 09-12-11 avec Madame Zora qui n'a pas complété notre demande d'un nouveau modem comme promis selon le bris du vieux modem 4200.",3
300933,20-DEC-11,18-DEC-11,Ashfaq,,en,70.27.160.90,wayneblue@sympatico.ca,14296032,000000121978350,4,4,"personel that speek english more clearly 


",3
300934,20-DEC-11,19-DEC-11,Katherine,,en,174.88.203.66,hertner@sympatico.ca,14299848,000000121988191,5,5,Nothing,5
300935,20-DEC-11,19-DEC-11,Josh,,en,184.151.63.180,mmfeduck@sympatico.ca,14302408,000000121992128,1,,,1
300936,20-DEC-11,17-DEC-11,Jacob,,en,65.92.141.129,special-k.ray@bell.net,14287268,000000121955655,3,5,given more compensation.,5
300937,20-DEC-11,20-JAN-10,Mabel,,en,174.91.128.184,amaric@sympatico.ca,7776874,000000105630464,5,5,the service was excellent. i would not change a thing:) ,5
300938,20-DEC-11,30-NOV-09,Anish,,en,174.91.128.184,amaric@sympatico.ca,7397542,000000104375425,5,5,"the service was excellent.  nothing to change.... 
",5
300939,20-DEC-11,19-DEC-11,Krutthiga,,en,174.95.154.80,aldousemiller_@bell.net,14296730,000000121995930,5,5,,5
300940,20-DEC-11,18-DEC-11,Josue,,en,174.114.6.126,arrdee@sympatico.ca,14288852,000000121968245,4,4,Nothing more.  My concerns were addressed.,4
300941,20-DEC-11,19-DEC-11,Mohd,,en,74.15.92.214,saphi@bell.net,14303976,000000121996113,5,5,nothing,5
300942,20-DEC-11,19-DEC-11,Med Hedi,,fr,67.68.67.155,maryse.c@sympatico.ca,14301970,000000121986661,1,1,Me contacter pour m'avertir que le technicien ne viendrais pas cette journée la ... moi qui ai manquer une avant midi de travail a l'attendre,2
300943,20-DEC-11,15-DEC-11,Haythem,,fr,67.68.67.155,maryse.c@sympatico.ca,14263718,000000121910433,4,5,rien,4
300944,20-DEC-11,19-DEC-11,Methil,,en,184.144.10.227,williamsheppard@sympatico.ca,14305202,000000121990665,4,2,"Bring the tec. service back to Canada.  The folks in India, some are VERY HARD to understand.....",4
300945,20-DEC-11,19-DEC-11,Vikram,,en,184.146.101.193,fbelford@sympatico.ca,14299074,000000121994603,4,4,We were impressed with receiving the followup call to check that our service had been restored.  Keep doing this.  ,4
300946,21-DEC-11,19-DEC-11,Erick,,en,76.66.125.230,kingzeus@bell.net,14301042,000000121991851,4,3,,4
300947,21-DEC-11,19-DEC-11,Asma,,fr,184.145.189.220,g7lem@sympatico.ca,14299272,000000121985066,5,5,"la technicienne Asma à tres bien répondu
à mes besoins
 
répondu a mes ",5
300948,21-DEC-11,20-DEC-11,Dilip,,en,24.36.3.184,jimharvie@sympatico.ca,14308078,000000122015517,5,5,,
301453,17-DEC-11,15-DEC-11,John,,en,174.93.165.125,hmwilson@sympatico.ca,14260956,000000121927666,3,1,Not make me wait 2 days for a response.,2
301454,17-DEC-11,16-DEC-11,Alexandra,,en,174.95.12.248,s.gottlieb@sympatico.ca,14277232,000000121943986,3,1,,4
301455,17-DEC-11,15-DEC-11,Samantha,,en,69.156.82.18,csayyeau@sympatico.ca,14258788,000000121924871,5,5,,5
301456,18-DEC-11,17-DEC-11,Duncan,,en,184.144.78.82,r.w.henderson@bell.net,14286272,000000121958668,5,5,,5
301457,18-DEC-11,17-DEC-11,Eduardo,,en,174.92.94.19,neptune1950@bell.net,14285566,000000121959518,5,5,everythng is good looks like the bugs are out you people have patience by the truck load thank you.,5
301458,18-DEC-11,17-DEC-11,Khan,,en,74.12.61.101,awmulder@sympatico.ca,14279898,000000121953974,4,4,"It took quite a while, but finally the issue was resolved.",4
301459,18-DEC-11,17-DEC-11,Priyanka,,en,76.65.7.86,keithja@sympatico.ca,14283964,000000121956035,5,5,"No improvement could have been made.
Outstanding servce.",5
301460,18-DEC-11,18-DEC-11,Jordan,,en,70.50.88.202,gspeziale@sympatico.ca,14282586,000000121967265,5,5,,3
301461,18-DEC-11,17-DEC-11,Mike,,en,74.14.162.176,chmok@sympatico.ca,14280764,000000121957011,2,2,"get my problem slove now , not to make excutes",2
301462,18-DEC-11,17-DEC-11,Ronald,,en,76.69.29.97,jojondogsco@sympatico.ca,14283656,000000121953582,4,4,"i have to say i was pleasantly surprized in comparison to past service experiences with bell.  the tech was helpful, not so much of a language barrier as in past.  until you are able to provide canadians working for canadians you will not have my full satisfaction!",4
301463,18-DEC-11,16-DEC-11,Amine,,fr,70.30.239.194,serge.rouleau1@sympatico.ca,14277469,000000121946555,4,4,"J'avais déja discuté de ce problème avec une préposé du service à la clientèle qui m'avait assuré que le problème était résolu. Évidemment, ce n'était pas le cas. C'est terriblement frustrant de devoir s'investir une deuxième fois pour un problème qui aurait dû ê tre résolu la première fois.",3
301464,18-DEC-11,17-DEC-11,Nafti,,fr,70.48.108.188,maurice.goyette@sympatico.ca,14284966,000000121951854,1,1,le technicien me dit qu'il n'a aucune formation pour résoudre le problème et me dit de faire venir ou aller voir un informaticien pour télécharger une nouvelle version de navigateur ce que j'ai fait ce qu'il m'a dit et ça  m'a coûté 40$ pour me dire que mon ordi n'a rien. Alors où est la compétence de votre technicien.J'aimerais qu'on me rappelle.Merci M. Goyette 819-327-3659,1
301465,18-DEC-11,17-DEC-11,Karina,,en,70.31.101.51,marjorieanne@bell.net,14284850,000000121957200,5,4,,5
301466,18-DEC-11,16-DEC-11,Shaun,,en,174.93.41.13,bgosson@sympatico.ca,14269274,000000121941427,2,3,Information in confirmation message did not reflect agreement on phone.  In contained wrong and misleading information.  ,2
301467,18-DEC-11,17-DEC-11,Salwa,,fr,70.26.178.117,carmelle.picard@sympatico.ca,14280500,000000121955483,5,5,La préposée Salwa m'a fait oublier la précédente à la facturation. Cette dernière au lieu de m'aider m'a remis toute responsabilité qui ne me revenait aucunement. Salwa a été d'une gentillesse et d'une efficacité sans pareille.Je suis réconciliée mais je reste lésée à cause de mon premier téléphone.  ,
301468,18-DEC-11,17-DEC-11,Mohamed Ali,,fr,69.156.73.123,j-plapointe@sympatico.ca,14283024,000000121960387,5,5,rien,5
301469,18-DEC-11,17-DEC-11,Arun,,en,74.14.7.86,nigalishm@sympatico.ca,14285614,000000121967058,2,4,Advise me of all the matters involved in our call.  He ordered a cable but didn't let me know that I would be getting 5 e-mails relating to services that I have no interest in getting.  I was treated like a new client instead of a client of over 30 years.,1
301470,18-DEC-11,17-DEC-11,Flahi,,fr,174.92.167.14,slafleur79@sympatico.ca,14287202,000000121953183,2,1,"Enlever quelques questions concernant le problème,exemple...avez-vous le nom de la commission scolaire, que lors de votre inscription vous avez répondu et gardé secret.Vu que je n'ai pas répondu il faut que j'attendre 48 hrs pour régler le problème et avoir le service c'est à dire jusqu'à lundi le 19 décembre 2011.Le problème est que à l'écran ont me demande d'inscrire mon numéro de passe, après l'avoir inscrit la réponse est ce n'est pas le bon numéro de passe.En espérant que le tout sera régler lundi.",5
301471,18-DEC-11,17-DEC-11,Darlene,,en,74.14.47.163,dr.pivtoran@bell.net,14281636,000000121954644,5,4,,4
301472,18-DEC-11,16-DEC-11,Alonia,,en,70.26.51.173,cliff.kinney@sympatico.ca,14270142,000000121946880,5,5,nothing,5
301473,18-DEC-11,17-DEC-11,Sabha,,en,65.95.107.132,Diann.G@bell.net,14279082,000000121956495,3,3,"Don't send email notice saying free Advanced Bell Security not yet activated when infact it was. It was the reason I had to make call. I thought there was a free higher version than the one the on-site technician installed. 2nd...when I clicked on ACTIVATE, I got this message: BISA_security.exe from radialpoint.fileburst.com. With another message saying: This could harm your computer. I explained this to SABHA who never did not comment or explain what that was. I still do not know if that link was a potential virus or spyware. In addition, I did have a little difficulty understanding due to her accent. Bell Security did not appear when I selected PROGRAMS.  Once I allowed her to take control, she found that I do have Bell Security Advanced Version 9.0.   She was polite although I felt she made an attempt to brush me off until I insisted that I was not convinced that I had the Advanced Security.  Bell does provide superior technology and based on that knowledge, I recommend Bell.  More effort and training required to practice pronouncing English words. She did say ByeBye which was an English friendly thing to say.",5
301474,18-DEC-11,13-DEC-11,Aidin,,en,174.91.134.156,ppompey@sympatico.ca,14230762,000000121859869,5,5,,
301475,18-DEC-11,17-DEC-11,Houssemeddine,,fr,74.15.119.30,somiro@sympatico.ca,14287244,000000121954454,1,1,"D'abord il aurait fallu poser un meilleur diagnostic. On m'a laissé entendre que l'on m'enverrait un nouveau cable jaune pour remplacer celui du modem (4 à 5 jours : hallo service à domicile).
Mon fils est venu et il a réglé la situation. 
Compétence Bell?

Michel Roy ",
301476,18-DEC-11,17-DEC-11,Med Wassim,,fr,69.156.201.22,lou.rob@sympatico.ca,14284446,000000121964759,1,2,prendreletemps desexplique plus clairement,1
301477,18-DEC-11,17-DEC-11,Mario,,en,74.15.96.9,r.waterson@sympatico.ca,14286274,000000121956884,5,5,"Operators are naturally soft spoken.  Enhance microphone capabilities, so receiving customer can here clearly, with operator having to talk loud.
thank you",5
301478,18-DEC-11,17-DEC-11,Vladimir,,en,76.67.122.108,pearlwaxman@bell.net,14285952,000000121966627,5,5,,5
301479,18-DEC-11,16-DEC-11,Jessa,,en,76.69.126.174,vicwest@sympatico.ca,14278582,000000121933402,5,5,,5
302022,18-DEC-11,17-DEC-11,Halima,,fr,174.92.160.17,taniaeteric@bell.net,14287532,000000121962206,5,5,Service grandement amélioré vis-à-vis les mêmes services il y a quelques années,5
302023,18-DEC-11,16-DEC-11,Marcos,,en,174.92.63.252,carlo40@sympatico.ca,14269660,000000121935948,4,4,all was fine,4
302024,18-DEC-11,17-DEC-11,Patricia,,en,69.157.41.45,gbroadley@sympatico.ca,14282340,000000121952990,5,4,,5
302025,18-DEC-11,14-DEC-11,Skander,,fr,67.68.223.251,bob63@sympatico.ca,14245230,000000121902226,4,5,,4
302026,18-DEC-11,16-DEC-11,Sana,,en,70.24.27.12,felicec@bell.net,14271536,000000121946509,4,3,Be very clear if tech support is being done indoors or outdoors.,4
302027,18-DEC-11,17-DEC-11,Karla,,en,76.71.99.217,destad@sympatico.ca,14281432,000000121960542,3,1,resoleve my problem,3
302028,18-DEC-11,17-DEC-11,Cybele,,fr,174.95.224.172,j.c.andrieux@sympatico.ca,14283034,000000121960969,3,3,"Veuillez noter que ce n'est pas moi qui ai appelé vos services, mais ce sont eux qui ont pris contact avec moi pour renouveler l'escompte de 5$ pour le téléphone et 5$ pour l'Internet pour un renouvellement d'un an.",4
302029,18-DEC-11,17-DEC-11,Radhika,,en,65.95.135.115,ken.coulter011@sympatico.ca,14283978,000000121959915,3,4,Speak more clearly and in simple terms. Some of us are not computer literate and take a second or two to understand the questions. I know this is frustrating for your staff BUT so is it at the other end.,3
302030,18-DEC-11,18-DEC-11,Jason,,en,64.231.247.30,jkanis.music@sympatico.ca,14283504,000000121967328,5,5,,5
302031,18-DEC-11,17-DEC-11,Susan,,en,70.49.17.182,gpdoyle@sympatico.ca,14282548,000000121958139,4,4,"Not this time....in the past you have provided poor customer support. So you need to provide English speaking intelligent customer support persons.
You need to let your customers know there are more economical options available to them.  You also need to ensure the equipment you supply is up to date and not affecting bandwidth issues!",3
302032,18-DEC-11,28-OCT-11,Sarra,,fr,70.26.240.107,miga7@sympatico.ca,13799184,000000120879578,5,5,,5
302033,18-DEC-11,17-DEC-11,Julio,,en,74.15.89.200,cottonhome@sympatico.ca,14281000,000000121956514,5,5,,5
302034,18-DEC-11,17-DEC-11,Kelly,,en,67.71.157.241,bobmar1hunt@sympatico.ca,14280238,000000121953259,5,5,,5
302035,18-DEC-11,17-DEC-11,Cesar,,en,70.26.20.6,amadio.santilli@sympatico.ca,14279572,000000121960213,5,5,,5
302036,18-DEC-11,29-NOV-11,Juan Carlos,,en,76.68.109.17,eprplumbing@sympatico.ca,14141030,000000121553504,5,5,Juan was very patient and took a lot of time to help us.  We feel we went above and beyond.  We really appreciated his help since we are definitely not computer savvy.,5
302037,19-DEC-11,14-DEC-11,Mohamed,,fr,76.71.224.175,labilab@sympatico.ca,14250382,000000121898173,3,2,"Notre nouveau modem a reglé problèmes de connexion. Cependant même après notre appel pour remettre la vitesse que nous avions avant nos problèmes de modem,celle-ci semble encore plutot lente.",4
302038,19-DEC-11,18-DEC-11,Leo,,en,216.118.213.7,mdsmart@sympatico.ca,14293422,000000121978626,4,4,"Get somebody on the line that speeks goddam
English, no bloody Indian accents, you find yourself saying pardon all the time because you can't understand them, very frustrating!",4
302039,19-DEC-11,05-DEC-11,Rolando,,en,64.231.165.55,hskeddy@sympatico.ca,14209072,000000121687679,5,5,Can't think of anything,5
302040,19-DEC-11,16-DEC-11,Alvaro,,en,70.51.14.52,frank990@sympatico.ca,14271712,000000121949964,4,4,,4
302041,19-DEC-11,26-NOV-11,Firas,,fr,174.93.204.245,micloutier@sympatico.ca,14113842,000000121499596,4,4,,4
302042,19-DEC-11,18-DEC-11,Brenda,,en,69.158.142.223,dmayberry@bell.net,14290356,000000121976236,4,4,,4
302043,19-DEC-11,28-NOV-11,Ajay,,en,69.42.184.62,theshoreys@sympatico.ca,14136110,000000121526046,2,1,"Customer service qualification tool could have been utilized to its proper potential. I was contaced by a Bell customer service agent on Nov 28 to check my Bell account. She tried to upsell me from my dial up internet to DSL. I told her we don't have DSL in our neighbourhood.
The customer service agent, her supervisor and a technical services employee guaranteed me I did. I waited 6 hours at home on the day they booked the internet to be install by technician before I called 310-BELL only to be told no technician had been booked in the Field service log and that my Phone number didn't qualify for DSL. How's that for expert customer service ? Bell sucks. And absolutely, positively NO, I would never recommend BELL to any sane human being.
The nano second another provider arrives in my neighbourhood, I will DROP all of my Bell services.",1
302044,19-DEC-11,15-DEC-11,Gustavo,,en,70.27.126.205,g_e_veeneman@sympatico.ca,14260184,000000121915915,5,4,"Everything that could be done, was done",5
302045,19-DEC-11,18-DEC-11,Taoufik,,fr,76.67.157.194,nicetpic1@sympatico.ca,14293878,000000121978904,4,3,"je ne crois pas que le problème soit résolu totalement,aujourd'hui j'avais du grichement dans ma ligne téléphonique,c'est la deuxième fois que le problème arrive subitement sans avoir touché à aucune connection,dans l'avant midi j'utilise l'internet, je quitte la maison quelques heures et à mon retour plus rien ne fonctionnne? j'ai bien hâte que le problème soit résolu une fois pour toute, l'employé qui m'a aidé a fait de son mieux dans les circonstances il m'a offert un très bon service, mais le problème c'est résolu de lui même en rebranchant le modem?? merci  ",4
302046,19-DEC-11,18-DEC-11,Josue,,en,174.92.115.74,walespottery@sympatico.ca,14295992,000000121971759,4,3,"You will see if you go to my records that we have lost internet service many times in the last month or so. This is very frustrating and time consuming. It takes a few hours of my time on the phone, trying to resolve the problem with Bell. We may have to look into another internet carrier if this does not improve.",2
302047,18-DEC-11,17-DEC-11,Evangeline,,en,174.89.243.166,zambergd@bell.net,14288242,000000121952138,2,2,,3
302048,18-DEC-11,17-DEC-11,Sujay,,en,70.52.169.230,magw_9@sympatico.ca,14284662,000000121952909,5,5,no suggestion,4
302049,18-DEC-11,17-DEC-11,Karla,,en,184.148.247.124,flabelle27@sympatico.ca,14282122,000000121962947,5,4,,5
302050,18-DEC-11,16-DEC-11,Mary ruksana,,en,184.148.96.175,davidbrackett@sympatico.ca,14270578,000000121929982,5,5,"Nothing but your new internet security to which I downloaded, slowed my laptop down to a snail's pace so I had to remove it. It just took too much of my ram space.",3
302051,18-DEC-11,17-DEC-11,Hari,,en,70.49.2.50,djsheridan@sympatico.ca,14281526,000000121951410,4,2,,5
302495,18-DEC-11,17-DEC-11,Abdelhakim,,fr,184.144.171.65,stephtremblay@sympatico.ca,14287336,000000121954465,1,,"J' ai attendu au téléphone  20 min .. pour me faire racrocher une premiere fois . J' ai donc rapellé ai attendu un autre  20 min pour me faire racrocher au nez une seconde fois ...  cepandant le préposé m' a rappellé ...  Ils on trouvé un probleme sur la ligne et vont envoyer un Tech Lundi entre  8hr et  5 hr ..  wow ca c'est du service je perd une journée de travail ..  J' ai avisé mon interlocuteur qu'il y un deuxieme probleme ...  que la corde électrique qui alimente le Modem est défectueuse car aussitot que je la bouge le modeme s'éteint .. il comprend le problem mais ne peut m'aider car il semble que BELL  ne pqut régler que un probleme a la Fois ... wow ca c'est du service ...  évidement je n' étais pas d'accord alors il m'a racrocher la ligne au nez pour une troisieme fois !!

Jamais 2 sans 3  ... ",1
302496,18-DEC-11,17-DEC-11,Mounir,,fr,76.69.183.109,france.gravel@bell.net,14282160,000000121956128,4,4,"depuis 3 mois que j'ai maintenant 2 services au lieu d'un bien à tous les mois il y a toujours des erreurs dans mon relevé de compte et je suis donc écoeurée
de ces situations qui m'impose à vous appeler.  vérifiez-donc vos relevés avant envoi cela éviterai des frustrations , perte de temps et de confiance.",2
302497,18-DEC-11,17-DEC-11,Cristobal,,en,70.30.98.216,marg.norm@sympatico.ca,14284770,000000121956738,5,4,,4
302498,18-DEC-11,17-DEC-11,Ingrid,,en,96.21.88.102,rj.alexander@bell.net,14286538,000000121956300,5,5,,5
302499,18-DEC-11,15-DEC-11,Houssem,,fr,70.48.127.144,jgmartel@sympatico.ca,14261648,000000121911571,4,5,,4
302500,18-DEC-11,16-DEC-11,Megan,,en,74.14.106.49,ron.gough@sympatico.ca,14277048,000000121932672,5,4,I would not have had to contact customer support if your tele-marketing folks were not so sleazy in their sales approach.  They sold me an upgraded Internet service but did not fully disclose pricing details.  When I found out all details I had to call customer support to have it reversed to the plan I previously had.    ,3
302501,18-DEC-11,17-DEC-11,Liza,,en,76.68.133.185,roy.singh@sympatico.ca,14286764,000000121965196,4,4,"Call Transferred to another off shore agent Mark, from the Philippines for resolution.",4
302502,18-DEC-11,17-DEC-11,Xenia,,en,70.30.73.192,bbcb4@sympatico.ca,14280036,000000121965552,5,5,,5
302503,18-DEC-11,17-DEC-11,Darlene,,en,174.89.192.147,hicksie@sympatico.ca,14282782,000000121961732,5,4,"apparently the person who I was speaking to was unable to access the telephone data base to make the changes to lower my telephone costs as she offered. Hopefully this will be done, however I will check my bills to confirm that she was able to do so.
A confrimation on E-mail explaining what took place would be greatly apprceiated, so that I can reveiw what took place.",4
302504,18-DEC-11,17-DEC-11,Mir,,en,209.226.175.6,denzil.irving@sympatico.ca,14281402,000000121960500,3,1,Have someone more experienced (technically) to resolve problem. The individual did as best he could over the phone and I do appreciate his effort and time that he took to try and resolve the issue but bottom line is that it still exists.,2
302505,18-DEC-11,29-NOV-11,Zied,,fr,76.65.91.187,benoit.grenon@sympatico.ca,14138516,000000121576859,1,1,"Agent a inscrit date de livraison du modem le 30 décembre au lieu du 30 novembre. délais de livraison entre 24 et 48 hrs selon agent. conséquence;  désactivation du service entre le 30-11 et le 15-12. wow avant les fëtes. faut vraiment vouloir, pour ëtre client de Bell. aucune possibilité de rejoindre l'agent que nous avons parlé au départ une vrai tour de babel.",1
302506,18-DEC-11,17-DEC-11,Halima,,fr,76.64.127.233,gijoe@bell.net,14282430,000000121961323,5,5,,5
302507,18-DEC-11,16-DEC-11,Noureddine,,fr,70.48.42.190,pierre.bourret2@sympatico.ca,14276332,000000121937610,5,5,rien,5
302508,18-DEC-11,17-DEC-11,Denis,,en,69.159.7.143,bigbird2@sympatico.ca,14280150,000000121961551,1,1,tried to help,
302509,18-DEC-11,17-DEC-11,Wael,,fr,76.65.128.158,j.lachaine@sympatico.ca,14283050,000000121956214,2,3,"Beaucoup trop long pour diagnostiquer un problème qui était à mon avis très simple à identifier. Je n'avait pas de connexion internet de façon intermitante
pendant 4 jours et puis samedi plus de connexion. Votre représentant m'a demandé de faire plusieurs test et ne trouvait pas et m'a demandé de rester en ligne afin de consulter sous superviseur qui m'a demander encore le mêmes questions quand il est clair que le voyant du modem passe au rouge qu'il s'agit d'un problème avec le modem.
Vu qu'il ne pouvait diagnostiquer le problème il ma dit qu'il envoyait un technicien dans le courant de la journée. Par contre je suis totalement satisfait du service du tecnicien qui est venu à ma résidence. Il a tout de suite identifié que le modem était défectueux et il là remplacé et configuré rapidement.
En conclusion l'expérience du service en ligne est beaucoups trop long et découragerait la pluspart de vos clients et croyé moi je suis très patient.
Par contre votre technicien qui est venu sur place m'a offert un exellent service rapide et courtois. ",3
302510,18-DEC-11,17-DEC-11,Eya,,fr,70.24.208.153,vivogg@sympatico.ca,14287934,000000121951399,4,5,,5
302511,18-DEC-11,16-DEC-11,Anne,,en,76.64.135.97,kpincoe@sympatico.ca,14273978,000000121936225,5,5,,3
302512,18-DEC-11,17-DEC-11,Edgar,,en,70.29.69.210,asa.ribble@sympatico.ca,14279800,000000121964713,3,3,"Ask the repair technicians to speak up and more clearly

",
302513,18-DEC-11,13-DEC-11,Shinoj,,en,76.69.3.107,d_r.pritchard@sympatico.ca,14233764,000000121865620,2,1,"I asked him to add 40G to my internet @ $5. order # B28F56P7. So far as I can tell, it was not done.",
302514,18-DEC-11,17-DEC-11,Bharathi,,en,74.14.116.185,drigney@sympatico.ca,14281658,000000121955566,3,1,I need a reoccuring problem escalated and was told it could take 24 hours for a call back.THe problem has been happening for over 6 months with no permanaent fix. I wanted to get a final anser pn what can or can't be done to improve my service before I go through the hassle of changing providers.,2
302515,18-DEC-11,17-DEC-11,Hector,,en,184.145.93.249,keithatkinson@sympatico.ca,14283962,000000121961972,2,1,get rid of the corrupted files like last time.  Had to redo it and see it it takes.,3
302516,18-DEC-11,17-DEC-11,Luis,,en,184.146.168.57,nick.taurozzi@sympatico.ca,14285596,000000121959309,5,5,,5
302517,18-DEC-11,17-DEC-11,Kim,,en,70.30.58.73,fdodaro@sympatico.ca,14282076,000000121958591,5,5,,4
302518,18-DEC-11,17-DEC-11,Makram,,fr,70.48.92.192,alinelandry@sympatico.ca,14279540,000000121953741,5,5,Tout a été correct. J'attends mon nouveau modem et on m'a dépanné en attendant avec Sympatico par défaut. Cela a fonctionné.,4
302519,18-DEC-11,17-DEC-11,Mahdi,,fr,74.12.160.116,aye.caramba@sympatico.ca,14279908,000000121954068,3,4,,3
302520,18-DEC-11,12-DEC-11,Jacqueline,,en,184.147.131.189,solivero@bell.net,14228484,000000121854310,5,4,,4
302521,18-DEC-11,17-DEC-11,Karla,,en,70.31.101.71,pemjf@sympatico.ca,14285962,000000121959693,5,5,,4
300949,18-DEC-11,12-DEC-11,Luis,,en,70.29.90.239,mbaj@sympatico.ca,14224714,000000121837598,5,3,"On the following day two service technician came to check the phone lines as we were on the phone for over 2 hours with Luis, who was very helpful. As a result they rewired one of my lines which now made my wireless router too far from my computers to work. Later we discovered that the issue was a defective splitter attached to the phone jack. Unfortunately neither technician even inspected the connection where the splitter was located before suggesting that we have a new line installed or have our home ""rewired"". As a result of this incompetence and/or negligence, I have had to purchase a new more powerful router. I am deeply dissatisfied with my experience with Bell. The record of Work Completed was M3788020. I would like to speak with someone in a position of authority regarding this fiasco.",2
300950,18-DEC-11,17-DEC-11,Med Wassim,,fr,184.148.252.128,lucetien@sympatico.ca,14284500,000000121966065,5,4,"Beaucoup de patience de la part de Wasim, à qui on dit un gros bravo.",5
300951,18-DEC-11,16-DEC-11,Imen,,fr,174.95.242.149,mcroy13@sympatico.ca,14275188,000000121939542,5,5,,4
300952,18-DEC-11,14-DEC-11,Yosra,,fr,174.92.183.2,mireille.veilleux@sympatico.ca,14251972,000000121885896,5,5,,5
300953,18-DEC-11,17-DEC-11,Yves,,fr,184.144.187.168,pierre.authier@sympatico.ca,14286072,000000121958911,5,4,"Sauvegarder si c'était possible les courriels qui étaient entreposés dans ma boîte de rétention qui m'est allouée a sympatico.
Je n'ai pas pu recevoir de courriels pendant deux jours donc ceux-ci étaient entreposés dans mon espace courriel chez sympatico. Malheureusement lors de la réparation ils se sont perdus et je ne les ai pas reçus dans ma boite de réception outlook express de mon ordinateur.",5
300954,18-DEC-11,16-DEC-11,Jose,,en,70.31.48.32,maryiallen@sympatico.ca,14275070,000000121938302,4,4,I found it difficult to hear and understand some of the conversations. I am elderly and the technician spoke very quickly but was polite !!,4
300955,18-DEC-11,17-DEC-11,Grace,,en,70.54.152.44,seymour.mishkin@sympatico.ca,14287064,000000121964334,2,1,Facilitate connecting my Roger's blackberry to Bell Router WIFI,
300956,18-DEC-11,14-DEC-11,Kimberly,,en,184.148.84.40,denise.boyer@sympatico.ca,14246656,000000121892160,1,1,"Kimberley was very sympathetic to my situation.  She found a temporary solution to a problem.  I was pleased with her apporach.  What I was not pleased about was the fact that the previous month I was was told by anothe CSR that I could have the same wireless internet service in my NEW home.  This information was innacurrate and caused me to spend numerous hours dealing with BELL and their multitude of different business divisions.  Each division operates independantly and it is atrocious that in this day and age of techonological advancements that BELL  cannot represent  itself as  unified  entity.  My remote location forced me to go to a ""hub product"" offered through Bell Mobility.   Nobody told me that it was through Bell Mobility who cares what division it comes from.  A CSR should be able to adress my telecommunication needs globally - I should not have to deal with 4 different entities (telephone, satellite TV, internet, mobility) to address my needs. With each new service installation, there was a problem.  Moving is  a stressful situation.  However, navigating the Bell world is an even more stressful situation. 
Nobody told me that I would have to change my sympatico account that I have held for over 15 yrs.  It is shameful what I have had to go through to get proper service.    
Bell has an opportunity to stand out amid its competitors and offer EXCELLENT customer service.  
You need to speak to customers like myself in order to truly understand just how time-consuming and frustrating our experiences have been.  That is if you truly care about customer service.  By the time I spoke with Kimberley I was truly ""in tears"".  The above score is not a reflection of the service that Kimberley provided but a reflection of the service provided by the overall company.
",2
300957,18-DEC-11,17-DEC-11,Stanley,,en,76.67.66.191,s.degerness@sympatico.ca,14286854,000000121953211,2,1,Fix my problem,3
300958,18-DEC-11,17-DEC-11,Ronald,,en,205.206.228.56,peter.tenhaaf@sympatico.ca,14285996,000000121962279,1,,I was transferred between departments at least 6 times and was on the phone with bell for 2.5 HOURS.  Not until I spoke with a rep in New Brunswick did any of the reps try to help me.,1
300959,18-DEC-11,17-DEC-11,Deepthi,,en,76.67.66.191,s.degerness@sympatico.ca,14286856,000000121952248,2,1,Fix my problem again,3
300960,18-DEC-11,17-DEC-11,Houssemeddine,,fr,76.65.78.244,didi.ben@bell.net,14281488,000000121962823,5,4,,5
300961,18-DEC-11,17-DEC-11,Karina,,en,74.198.164.195,cbrouzes@bell.net,14280600,000000121961058,5,5,"None this was the best experience ever with bell, thanks.",4
300962,18-DEC-11,15-DEC-11,Klai,,fr,65.94.26.171,camgl@sympatico.ca,14258052,000000121918693,5,5,,5
300963,18-DEC-11,16-DEC-11,Souheil Kilani,,en,174.92.88.150,dalilabel@sympatico.ca,14270404,000000121940212,5,5,Nothing,5
300964,18-DEC-11,17-DEC-11,Hassan,,en,70.30.239.238,margaret.boyes@bell.net,14284776,000000121964249,3,4,"Not have the problem happen or have it resolved much more easily. I found it offensive  in the exreme to have to provide a cellphone / ""mobile"" number in order to have my email unblocked on my home computer. I only use that phone for emergency outgoing call or when I am out of town. There has to be a better system!! Why are you going through HOTMAIL!! Your system of connections has got to be wide enough to support customer emails without involving a different company that has such INSULTING requirements!!! Please change this sooner than at once! This way of doing things is not acceptable! ",1
300965,18-DEC-11,12-DEC-11,Michael,,fr,70.30.252.93,sirois.dominique@sympatico.ca,14228344,000000121841702,1,1,"j'ai besoin de me faire livrer un modem, j'habite au centre-ville, la seule option de livraison est Purolator, mais je ne peux attendre à la maison de recevoir ma livraison et je n'ai pas de voiture pour aller chercher à l'entrepôt au milieu de nulle part.  C'est ridicule que ça ne puisse être livré par express poste qui à un centre de service près de chez n'importe qui à Montréal.",2
300966,18-DEC-11,12-DEC-11,Sihem,,fr,70.30.252.93,sirois.dominique@sympatico.ca,14228346,000000121841407,1,1,,2
300967,18-DEC-11,16-DEC-11,Alvin,,en,70.50.148.103,mel.mendy@sympatico.ca,14275224,000000121946072,4,4,"The problem is the rep's are usually polite and say they shall fix the problem,but then it usaully does not get fixed and you have to call again and wast more precuios time.Very frustating.Most often you do feel like really nobody cares!",3
300968,18-DEC-11,17-DEC-11,Michael,,en,64.231.118.95,macdottie@sympatico.ca,14284638,000000121958431,4,4,nothing,4
300969,19-DEC-11,18-DEC-11,Loyda,,en,70.50.223.15,smith.mj@sympatico.ca,14295314,000000121977133,3,4,,4
300970,19-DEC-11,17-DEC-11,Luis,,fr,67.68.57.237,adrienne.kobel@sympatico.ca,14279388,000000121954397,5,5,,5
300971,18-DEC-11,17-DEC-11,Flahi,,fr,184.144.243.87,a.taillon@sympatico.ca,14279292,000000121960027,3,3,,3
301480,17-DEC-11,16-DEC-11,Justin,,en,67.68.37.136,CarlPCulig@bell.net,14268188,000000121943814,3,2,"Justin made an attempt to resolve my situation regarding a billing issue but ultimately was unable to with the access privileges that he had to the billing computer system.  He attempted to further resolve the matter by consulting another employee while I waited on hold but again was unable to resolve the billing matter.  He provided me with his recommendation that I should call the Bell employees promotions number that I had tried earlier (866-242-0008) (They forwarded me to Justin in the first place because the first agent I spoke with was unable to find my account and was also difficult to understand because of a somewhat strong accent) to again try to resolve the matter.  I did try the promotions number a 2nd time and spoke with a different agent but again she was not able to resolve the matter.  She suggested that I call back and speak with the original agent (""Ricky"") who coordinated my internet service installation in the first place to get resolution to the matter.  As I came to learn from this 2nd promotions agent, Ricky is on holiday at the present time and will not return until the first week of the new year.  So I was informed that I would have to wait until January 3rd to attempt to resolve this matter with Ricky.  As to Justin's performance, I found him to be cordial, easy to understand, helpful to the extent that his position allows and I would be happy to speak with him again if any future matters should require contacting Bell.  As to the employee promotions agents with which I dealt, I'm not sure of the name of the first one because of her accent but she seemed somewhat scattered in as much as she couldn't even locate my installation profile.  As to the 2nd agent (Either Lillie or Millie - the phone connection was poor and hard to hear her clearly) she seemed somewhat harried and exasperated to have to deal with my call (Perhaps a bad day - I guess we all have them).  I don't think I would care to deal with either of them in the future if given the choice.",3
301481,17-DEC-11,16-DEC-11,Miguel,,en,70.26.80.94,shirley261@sympatico.ca,14277582,000000121948136,5,5,nothing all my inquires were answered,5
301482,17-DEC-11,26-NOV-11,Malek,,fr,174.95.237.68,sandrahassan@sympatico.ca,14115512,000000121505325,1,1,"après l'appel, votre technicien m'a trouvé sur facebook et m'a envoyé un message.  Bizarre, inapproprié et franchement dérangeant!",1
301483,17-DEC-11,16-DEC-11,Ana,,en,64.229.36.177,ralph.stahan@sympatico.ca,14276550,000000121947325,2,1,I should have been told to do a scan and clean the mess up. Had to phone today and got a tech and he passed me on to Stephanie ref # 121959000 and she helped.,
301484,17-DEC-11,30-NOV-11,Priya,,en,69.157.38.96,apollo9@sympatico.ca,14151866,000000121596714,3,4,,5
301485,17-DEC-11,16-DEC-11,Jihed,,fr,50.100.133.198,esilaw@sympatico.ca,14271406,000000121931911,1,3,avoir quelqu'un avec plus d'experience pour resoudre le probleme. Deux heures pour ce probleme c'est trop,3
301486,17-DEC-11,12-DEC-11,Carmen,,en,69.157.61.30,joycewt@sympatico.ca,14222402,000000121838688,1,1,Inquiries about how to track WIFI usage were not answered clearly at all.,2
301487,17-DEC-11,16-DEC-11,David,,en,174.94.27.146,wsmith000@sympatico.ca,14278812,000000121943053,5,5,,5
301488,17-DEC-11,16-DEC-11,Walim,,fr,65.94.9.135,mary_avice@bell.net,14275061,000000121939381,5,5,rien,4
301489,17-DEC-11,05-DEC-11,Janice,,en,65.94.214.189,skkmpaul@bell.net,14213418,000000121688865,4,4,,4
301490,17-DEC-11,13-DEC-11,Edward,,en,65.95.27.216,cbrynepatten@sympatico.ca,14233064,000000121879965,5,5,,5
301491,17-DEC-11,16-DEC-11,Henry,,en,174.89.169.235,luisa.bianchi@sympatico.ca,14274588,000000121944350,5,5,,5
301492,17-DEC-11,13-DEC-11,Med Amine,,fr,76.67.170.207,tuyen_tt.nguyen@sympatico.ca,14242928,000000121879646,4,2,,3
301493,17-DEC-11,14-DEC-11,Ali,,fr,50.100.134.250,jlafortune000@sympatico.ca,14249470,000000121901615,4,5,"Arrêter votre système de re la voix!!

Quelle perte de mon temps.",3
301494,17-DEC-11,30-NOV-11,Zied,,fr,70.52.38.251,claire.begin@sympatico.ca,14153324,000000121602511,2,,la voix était très difficile à entendre. Les paroles n'étaient pas distinctes. On dirait que le préposé essayait de parler trop vite.,3
301495,17-DEC-11,12-DEC-11,Rania,,fr,184.145.182.27,jeanlucie@sympatico.ca,14221796,000000121835438,5,4,,4
301496,17-DEC-11,16-DEC-11,Danielle,,en,65.94.104.66,neilandkrista@sympatico.ca,14275734,000000121939755,1,1,"Demonstrate that you value my business. As a result we are looking into moving our 2 cell phones, Internet, home phone and express vu to Rogers.",1
301497,17-DEC-11,16-DEC-11,Moemen Belleh,,fr,67.70.135.15,godanygo@bell.net,14272158,000000121938346,5,5,,5
301498,17-DEC-11,16-DEC-11,Amine,,fr,67.68.241.99,gtardif3@sympatico.ca,14272262,000000121944307,4,5,,5
301499,18-DEC-11,17-DEC-11,Kamel,,fr,67.68.169.121,bertrand.juchert@sympatico.ca,14280110,000000121963110,4,4,,4
301500,18-DEC-11,17-DEC-11,Med Lassaad,,fr,70.24.246.114,jean-louis.houde@sympatico.ca,14283292,000000121958850,5,4,"Tout était très bien
Merci",5
301501,18-DEC-11,17-DEC-11,Dilli,,en,184.148.247.124,flabelle27@sympatico.ca,14282118,000000121963615,4,4,,5
301502,18-DEC-11,14-DEC-11,Sayeeduddin,,en,174.91.41.113,welbeck@sympatico.ca,14256018,000000121903766,5,5,,4
301503,18-DEC-11,13-DEC-11,Gavin,,en,70.31.250.252,j.toibb@sympatico.ca,14236300,000000121877284,4,4,,3
301504,19-DEC-11,17-DEC-11,Edwin,,en,174.94.1.23,teobalcu@sympatico.ca,14287584,000000121961751,4,4,speaking English,4
301505,19-DEC-11,18-DEC-11,Houcem,,fr,174.88.158.224,jp.champage@sympatico.ca,14292156,000000121974874,4,4,,4
301506,19-DEC-11,17-DEC-11,Rain,,en,207.164.79.95,howard.trotman@sympatico.ca,14282840,000000121963787,4,4,"So I was an early adopter of WiMax technology.  Bell made to decision not ot increase speed and coverage for the WiMax facility.  We opted, therefore opted for the Bell Dungle.  

So, when we cancelled the MiMax , we were told to ignore the mil requested to return the modems.  We did, but the requests never stopped comming.  Thus the telephone call.  ",4
301507,19-DEC-11,18-DEC-11,Anne,,en,74.14.35.23,ellan@sympatico.ca,14290596,000000121978812,5,5,,5
301508,19-DEC-11,18-DEC-11,Danny,,en,70.29.63.239,tinobottos@sympatico.ca,14295744,000000121970321,2,3,I had a problem connecting a d-link router. It shoulc have been pointed out to me that my Bell modem is also a router and I don't need the d-link router!!!,3
301509,19-DEC-11,18-DEC-11,Gautham,,en,76.64.12.44,gardiner.jd@sympatico.ca,14290942,000000121978096,5,5,When you make changes to the system let us know in advance.,4
301510,19-DEC-11,18-DEC-11,Wahida,,fr,69.70.238.234,h.deschamps@sympatico.ca,14291242,000000121971264,4,5,,5
301511,19-DEC-11,18-DEC-11,Loyda,,en,50.101.249.222,abh99@sympatico.ca,14288516,000000121972102,4,1,,5
301512,19-DEC-11,16-DEC-11,Alonia,,en,69.156.154.66,robert.patterson052@sympatico.ca,14276968,000000121932242,5,4,"after many talks with your technicians
the problem was not detected, we felt
the problem was not a plug disconnected
here and it was not the problem. When
a technician was called from our own
area the problem was found immediately
by him.",4
302052,18-DEC-11,15-DEC-11,Nicholas,,en,184.146.115.111,belinda_dave@sympatico.ca,14257584,000000121928367,1,1,"Your records will indicate I had three separate tickets/calls open on this day.  This ended with the Customer Service rep recommending a service call for Sunday morning (this was after I had been told I would have a service technician come on Friday but later found out that appointment was never confirmed).  Well, Sunday morning has come and gone and no technician showed up adding to the amount of my time that has been wasted on my part.  I followed up with a call to customer service to find out what happened to may tech.  I was put on hold for another 40 minutes then told that they would need to call me back in 5 minutes.  After 20 minutes a received no call so I called back again.  Waited on hold for the CSR.  Waited on hold for another 20 minutes while the CSR investigated the issue.  Final conclusion is apparently the technican is behind schedule and will now come between 1-5pm so I have lost my entire day waiting for the technician (and that is the best case scenario as I have little confidence he will actually show).  This wasted time is in addition to the 4+ hours of my time that was wasted on calls and on hold on Thursday.  Congratulations Bell you have topped yourself on poor customer service levels.  ",1
302053,18-DEC-11,16-DEC-11,Kota,,en,184.146.174.17,martinpark@bell.net,14275041,000000121937199,3,2,keep things simple,
302054,18-DEC-11,16-DEC-11,Dawood,,en,70.26.80.178,fabor@sympatico.ca,14271478,000000121932458,5,5,,5
302055,18-DEC-11,15-DEC-11,Karen,,en,69.156.211.200,nburton@bell.net,14264514,000000121911626,5,5,Service and customer representative is perfect,5
302056,18-DEC-11,14-DEC-11,Veerapuram,,en,70.27.122.47,keckfamily@sympatico.ca,14250142,000000121884831,3,4,"give the pricing you say, THE FIRST TIME!",2
302057,20-DEC-11,18-DEC-11,Oliver,,en,204.101.237.139,dean.j@sympatico.ca,14290169,000000121969047,2,1,Have your employees read my service record prior to suggesting remedies for my intenet problems. I will spend a minimum of 40 minutes on each call. ,1
302058,20-DEC-11,17-DEC-11,Linda,,en,184.144.129.164,mjpoppa@sympatico.ca,14285274,000000121960806,5,5,,5
302059,20-DEC-11,19-DEC-11,Dhanasekar,,en,76.69.43.58,edgwkruk@bell.net,14298862,000000121981011,5,5,Call Centre in Canada,2
302060,20-DEC-11,19-DEC-11,Zaid,,en,69.158.83.119,judez@sympatico.ca,14300788,000000121981008,5,5,"Nothing, the gentleman was wonderful with me, he was very patient, most folks aren't so patient with seniors.
He was so very helpful.
",5
302061,20-DEC-11,19-DEC-11,Oscar,,en,76.69.125.21,h.pooya@sympatico.ca,14299696,000000121988316,4,5,I had to wait for long time to get to right person to help me.,5
302062,20-DEC-11,18-DEC-11,John,,en,69.158.27.147,mjob2@sympatico.ca,14293652,000000121969098,4,4,,4
302063,20-DEC-11,19-DEC-11,Luis,,en,70.49.177.244,s.reiner@sympatico.ca,14303877,000000121988572,5,5,excellent and efficeient.. thx,5
302064,20-DEC-11,19-DEC-11,Mir,,en,76.68.108.28,chrismediratta@sympatico.ca,14297916,000000121985255,5,5,,5
302065,20-DEC-11,19-DEC-11,Hanen,,fr,70.30.180.4,jacquespi@bell.net,14300180,000000121992612,4,4,"Que les services de facturation pour internet ainsi que pour le téléphone, soient au même département, car lorsqu'on a un problème avec un service comme ce fut mon cas, l'autre service n'est pas au courant du problème et ainsi ça complique les choses car il faut ré-expliquer notre problème encore une fois. Merci ",3
302066,20-DEC-11,08-NOV-11,Rabeb,,fr,74.12.213.193,saadallak4@bell.net,13915864,000000121110885,5,5,,5
302067,20-DEC-11,17-NOV-11,Mokhles,,fr,74.12.213.193,saadallak4@bell.net,14011420,000000121310345,5,5,,5
302068,20-DEC-11,19-DEC-11,Evangeline,,en,64.228.95.231,kjelliott1@bell.net,14301048,000000121995680,5,5,slow down when descibing packages that will be provided.  ,5
302069,20-DEC-11,19-DEC-11,Amy,,en,74.15.26.192,grizzlysden@sympatico.ca,14299608,000000121993987,1,1,Understanding what I was saying - listening skills would have went a long way - putting someone on hold for an unaccepatable amount of time was totally unprofessional.,2
302070,20-DEC-11,19-DEC-11,Luis,,en,174.94.34.178,dhubglas@bell.net,14298574,000000121990795,3,4,,5
302071,20-DEC-11,25-NOV-11,Halima,,fr,70.52.30.93,mpleveille@bell.net,14104334,000000121473708,5,5,"rien tout a été très efficcace et surtout en dehors des heures ouvrables;merci",5
302072,20-DEC-11,17-DEC-11,Earl,,en,69.159.20.72,mcaprini@sympatico.ca,14285022,000000121960210,5,3,Given me a credit for the entire $5 charge I was being billed for from day one.,4
302073,20-DEC-11,13-DEC-11,Alex,,fr,76.65.91.187,benoit.grenon@sympatico.ca,14232372,000000121863724,3,1,"3 appels ont du être fait pour parler a un agent qui a finalement corrigé le remplacement du modem effectuer le 29-11. La date de livraison avait été  inscrite pour le 30 décembre ??? Les deux premiers, la ligne c'est coupé par enchantement...pas fort. ",1
302074,20-DEC-11,19-DEC-11,Veerapuram,,en,184.147.127.164,addvent10@sympatico.ca,14296610,000000121985895,5,5,Nothing,5
302075,20-DEC-11,13-DEC-11,Afef,,fr,76.65.91.187,benoit.grenon@sympatico.ca,14232374,000000121863981,1,1,"Agent perdu au bout du monde qui dit n'importe quoi !!! et coupe la ligne. wow le service client. Étant donné que c'est le deuxieme appel de la matinée, nous ne pouvons communiquer avec le précédant, donc pas de suite des idées...l'agent précise que vous ëtes sur plusieurs plateforme...sur mars ou vénus mais pas de communication a l'interne, faut vouloir pout ëtre client de Bell.",1
302076,20-DEC-11,12-DEC-11,Wafa,,fr,174.91.255.185,bentoscesar@sympatico.ca,14216432,000000121848616,5,5,,5
302077,20-DEC-11,19-DEC-11,Yousri,,fr,174.88.20.117,orleans100@bell.net,14302802,000000121996879,5,5,,5
302078,20-DEC-11,19-DEC-11,Priyanka,,en,70.52.145.243,huber17@sympatico.ca,14299936,000000121990747,5,4,"

well done",5
302079,20-DEC-11,19-DEC-11,Anne,,en,69.158.26.41,jwdow@sympatico.ca,14300832,000000121993199,5,5,There was nothing further to be done. ,5
302080,20-DEC-11,19-DEC-11,Gopi,,en,74.14.5.190,joandsara@sympatico.ca,14300578,000000121981161,3,4,I am hard of hearing and the first representative had a heavy accent so I could not understand him although he tried very hard to be helpful. I could hear the second representative much better so the problem was resolved although it took forever. I wish someone had told me previously that the password re-set only lasted a little time.,3
302081,20-DEC-11,19-DEC-11,Marwa,,fr,74.14.207.11,fernlabelle@sympatico.ca,14299096,000000121993405,1,1,"Depuis le 12 déc, que j'ai changé ma connection Internet à la fibre 7 qui ne fonctionne pas encore et qui n'est pas stable. J'ai commandé un nouveau modème avec router intégré , bell a perdu ma commande en Tunisie. Une deuxième commande a été faite hier , le 19 déc. Mon Internet est instable encore ce matin. Cela fait six fois que j'appelle en Tunisie que j'ai visitée d'ailleurs.
Je pense changer avec Vidéotron , je me fais faire des prix aujourd'hui.
Fernande Labelle et Léonard Lafontaine",1
302522,18-DEC-11,16-DEC-11,Dashrathan,,en,184.147.123.208,doole@sympatico.ca,14270972,000000121933503,1,1,problem with internet almost non existance  and shuts off  very disappointed,2
302523,18-DEC-11,17-DEC-11,Obe,,en,184.148.183.137,d.b.crockett@sympatico.ca,14281086,000000121956404,5,5,,5
302524,19-DEC-11,18-DEC-11,Med Wassim,,fr,70.49.64.9,renjack@bell.net,14294620,000000121978363,5,4,,4
302525,19-DEC-11,16-DEC-11,Francis,,en,70.31.3.58,rose.coletta@sympatico.ca,14277078,000000121935236,4,5,,5
302526,19-DEC-11,16-DEC-11,Darwin,,en,70.24.169.75,cartile@sympatico.ca,14269746,000000121944649,3,3,"My system had been working well for a year and after you upgraded my modem without my knowledge, I am having issues.",3
302527,19-DEC-11,18-DEC-11,Wynbert,,en,50.101.148.170,duke.snyder@sympatico.ca,14290494,000000121974837,3,3,"Wynbert couldn't fix it and told me he would report it to his repair department and they woul call me next day. I got a call from a Syd Watson and he told me it would cost 307.00 to fix. He said he was with the System repair of Windows and if I paid this amount, which unfortunately I did with reluctance he would fix the computer like new for 3 years. He then gave me a phone number 1-647-288-1790 and said it was in Ontario and in future if I have any further problems I could call them for technical help.I just can't figure out why when I called Bell I thought at 310-SURF and Wynbert said he would report it to his supervisor why this other outfit called me instead. I told them every year since I've had Sympatico I would have to call for help with my internet but never had to pay this amount and if I have any future problems with Bell I will switch to Rogers.",2
302528,20-DEC-11,19-DEC-11,Badreddine,,fr,69.70.101.62,gilles.royal@sympatico.ca,14299476,000000121981122,4,4,,4
302529,20-DEC-11,19-DEC-11,Celina,,en,74.14.101.116,david.arlene35@sympatico.ca,14298374,000000121988349,4,4,"I have always found the automated system challenging to maneuver.  Things go well after I am able to speak to a live person.  At times, I have difficulty understanding the person I am speaking to, but the technicians do not become annoyed and make a concerted effort to be understood by me. ",5
302530,20-DEC-11,19-DEC-11,Nejib,,fr,174.91.250.56,guy.michaud@sympatico.ca,14299670,000000121996720,5,5,Tout a ete parfait,5
302531,20-DEC-11,19-DEC-11,Zaid,,en,184.146.65.29,d.glover@sympatico.ca,14298228,000000121983507,2,3,I ordered new Fibe 6 service.  Rep told me that he had arranged for a tech to come last Sat to install it.  No tech called or showed up.  Calling on Monday I got the run around from the rep I spoke to and finally was told that I was marked down for self install.  I questioned why I would have a comfirmation for a service call and be marked down as self install.  I questioned him and then a tech rep on the phone about how the new modem would work with my network router.  I was told that I could abandon my router and when I asked about all the addressing for my network for all the devices that are hard wired all I got were half answers or rhetoric... I was not happy.  I finally had to demand that I get the at home tech installation that was promised.  I had to ask a number of times.  Although many apologies were offered it did not make my experience any better. ,3
302532,20-DEC-11,13-DEC-11,Salvador,,en,67.70.17.152,marie.stamplecowsky@sympatico.ca,14238738,000000121866137,5,5,,5
302533,20-DEC-11,19-DEC-11,Sumithra,,en,65.93.48.24,fitzroyroberts3@sympatico.ca,14299126,000000121996287,4,4,,5
302534,20-DEC-11,19-DEC-11,David,,en,174.95.20.144,tenkin@bell.net,14304668,000000121984881,5,5,Nothing.  David did a fantastic job.,5
302535,20-DEC-11,19-DEC-11,Julio,,en,70.24.161.115,chris.mores@sympatico.ca,14297898,000000121986219,5,5,Have this rep answer all my calls,5
302536,20-DEC-11,19-DEC-11,Sonia,,fr,76.67.191.117,dan.eric@sympatico.ca,14298270,000000121983265,5,5,Nil,5
302537,20-DEC-11,19-DEC-11,Noureddine,,fr,76.68.199.194,a_boulanger@sympatico.ca,14296550,000000121988555,5,5,rien de plus,4
302538,20-DEC-11,19-DEC-11,Med Rami,,fr,76.68.139.102,jhalpin@sympatico.ca,14300480,000000121984284,1,2,"Me donner une réponse fiable,",
302539,20-DEC-11,15-NOV-11,Lise,,fr,70.55.167.221,danlef@bell.net,13978570,000000121254681,4,4,,4
302540,20-DEC-11,19-DEC-11,Mariem,,fr,184.144.193.31,jean-marc.boileau@sympatico.ca,14300336,000000121988203,1,1,"Le minimum aurait été que lorsque nous avons fin ensemble,mon internet fonctionne comme avant et non suprimé ",2
302541,20-DEC-11,19-DEC-11,Edwin,,en,174.94.30.139,dwoolford@sympatico.ca,14298826,000000121991766,4,4,done it faster,4
302542,20-DEC-11,19-DEC-11,Seifeddine,,fr,70.55.176.169,gilles031@sympatico.ca,14299478,000000121985735,5,5,non,5
302543,20-DEC-11,19-DEC-11,William,,en,69.158.34.67,maise@sympatico.ca,14301720,000000121982084,3,1,"I felt once I said I was not renting a wireless from Bell, William lost any enthusiasm for assisting me.  putting me over to Apple.  He appeared to lose any interest in assisting me",4
302544,20-DEC-11,18-DEC-11,Jean,,en,65.93.203.82,lucyfava@sympatico.ca,14292988,000000121973095,1,1,"Very rude, and told me to cancel with Bell and I would be charged a penalty for wanting to pay my bill lump sum for a year.Go figure! ",2
302545,20-DEC-11,19-DEC-11,Nadyn,,en,184.151.63.251,batedphillips@sympatico.ca,14297172,000000121990435,5,5,Employee was very helpful and knowledgable. Only thing that could be better is the quality of the services (Internet packages) that you provide. You do not have pkgs that include enough data usage. Pls fix this. ,3
302546,20-DEC-11,19-DEC-11,Mounir,,fr,70.55.115.229,mireilleljacques@sympatico.ca,14302340,000000121987954,4,4,,5
302547,20-DEC-11,19-DEC-11,Sahali,,fr,67.68.132.158,bisson.guy@sympatico.ca,14297336,000000121995687,5,5,,5
302548,20-DEC-11,19-DEC-11,Sabrine,,fr,70.31.225.7,jlepage000@sympatico.ca,14300534,000000121996395,5,5,"Tout s'est bien déroulé pour résoudre le problème, Sabrina a été très professionnelle, sympatique et jovial, je recommande cette personne très hautement, le personnel de Bell devrait toujours être de ce calibre. Merci Jean Lepage",5
302549,20-DEC-11,16-DEC-11,Jdey,,fr,70.48.16.220,rh_19@sympatico.ca,14276762,000000121939207,2,1,Expliquer le pourquoi mes courriels ont été retenus pendant 4 jours. Raisons invoquées très discutables.,4
302550,20-DEC-11,13-DEC-11,Kimberly,,en,70.49.86.27,emad4129@bell.net,14234730,000000121868680,3,3,,4
302551,20-DEC-11,19-DEC-11,Zied,,fr,70.26.242.159,robertchaine@sympatico.ca,14303638,000000121994529,4,1,"Le même problème malheureusement est revenu le jour suivant.  Je recommuniquerai avec vous sous peu.
Bonne journée",4
302552,19-DEC-11,18-DEC-11,Haricharan,,en,184.145.49.88,julieron@sympatico.ca,14292256,000000121975022,5,5,,5
302553,19-DEC-11,16-DEC-11,Pavan,,en,184.147.132.144,james.hardison@sympatico.ca,14272886,000000121945279,5,5,,5
302554,19-DEC-11,15-DEC-11,Asra,,en,70.53.140.4,joan_perron_4@sympatico.ca,14261780,000000121926670,5,5,,5
300972,18-DEC-11,17-DEC-11,Ali,,en,70.49.2.50,djsheridan@sympatico.ca,14281528,000000121955015,5,5,give that young man a raise  need more like him.,5
300973,18-DEC-11,17-DEC-11,Reuben,,en,76.69.153.35,kimberley.milousis@sympatico.ca,14284030,000000121964681,4,5,,4
300974,20-DEC-11,19-DEC-11,Philip,,en,74.12.46.111,fj.walkingshaw@sympatico.ca,14299128,000000121987493,5,5,nothing,5
300975,20-DEC-11,19-DEC-11,Moses,,en,174.95.228.216,hvisser@sympatico.ca,14299980,000000121984851,5,5,I think everything was done professional,5
300976,20-DEC-11,19-DEC-11,Leni,,en,76.64.93.43,rlfountain@sympatico.ca,14303572,000000121989236,4,5,"The rep I had did a great job,he was patient & very understanding. thes things mean a lot to me.",5
300977,20-DEC-11,19-DEC-11,Mohamed,,fr,67.68.226.15,depalma@bell.net,14298532,000000121992175,4,4,,4
300978,20-DEC-11,19-DEC-11,Khan,,en,70.49.105.166,chris_nelson@sympatico.ca,14297910,000000121982958,4,4,,3
300979,20-DEC-11,19-DEC-11,Chirine,,fr,184.144.167.49,sopal@sympatico.ca,14304344,000000121982143,5,4,,4
300980,20-DEC-11,19-DEC-11,Gabriel,,en,70.31.43.171,jamp1@sympatico.ca,14300210,000000121987848,5,5,"Not a thing your representative was very professional and pleasant.... the challenge I presented him was a arduous one and he solved it.
One more reason we have been Bell Customers for over 48 years.
Philip and Mary Rajotte ",5
300981,20-DEC-11,19-DEC-11,Minh-Trang,,fr,70.53.240.118,fpalaisy@sympatico.ca,14299174,000000121996645,5,5,Nous AVISER soit par une NOTE attaché a notre COMPTE MENSUEL ou par COURRIEL que vos dossiers indiquent que notre contrat ou autre forme d'entente pour la TÉLÉPHONIE ou L'INTERNET arrive bientot a échéance.  Merci.,5
300982,20-DEC-11,19-DEC-11,Salma,,fr,65.92.113.234,gillesegirard@sympatico.ca,14299496,000000121987005,5,5,La recommandation a rien à faire avec les services de Muriel qui furent excellents mais avec certains problèmes de DSL dans les trois derniers jours. Maintenant OK.,3
300983,20-DEC-11,19-DEC-11,Sulochana,,en,74.15.102.216,r.a.eveleigh@sympatico.ca,14303240,000000121986905,5,5,Improve (i.e. reduce) the complexity and download time of the Bell Security package,5
300984,20-DEC-11,19-DEC-11,Houssemeddine,,fr,70.30.174.228,mmercier73@sympatico.ca,14302406,000000121996577,4,4,,4
300985,20-DEC-11,19-DEC-11,Tony,,en,76.64.29.127,k.edwards@sympatico.ca,14300854,000000121993748,5,5,,5
300986,20-DEC-11,19-DEC-11,Nes,,en,184.147.13.109,wjscott91@bell.net,14305220,000000121991544,5,5,,5
300987,20-DEC-11,20-SEP-11,Luis,,en,65.92.189.210,amy.mccue@sympatico.ca,13322550,000000120009797,5,5,,5
300988,20-DEC-11,30-NOV-11,Linda,,en,65.92.189.210,amy.mccue@sympatico.ca,14151692,000000121584061,5,5,,5
300989,20-DEC-11,19-DEC-11,Med Mehrez,,fr,76.69.176.90,michelgolf@sympatico.ca,14302256,000000121987453,4,4,,5
300990,20-DEC-11,19-DEC-11,Visakan,,en,69.158.39.152,cynthiapcolby@sympatico.ca,14298214,000000121991327,2,2,I would prefer someone who could actually understand what the problem was. ,2
300991,20-DEC-11,19-DEC-11,Wafa,,en,74.12.38.183,marielleangas@sympatico.ca,14301866,000000121983306,4,5,"Nothing. I inquired about something I should have known...I had temporarily forgotten I had paid. Ah well, it is Christmas and with everything that goes on...  ",5
300992,20-DEC-11,19-DEC-11,Deepika,,en,65.94.213.10,skkmpaul@bell.net,14304260,000000121996252,5,5,,5
300993,21-DEC-11,20-DEC-11,Skander,,fr,184.144.155.30,alexandre.metras@bell.net,14305702,000000122017150,3,4,,4
300994,21-DEC-11,20-DEC-11,Daniel,,en,174.91.110.236,LStadelman@bell.net,14305472,000000122018547,3,3,"It took four visits to install my internet and I was without home phone for ten days.  The Bell Store and the first three technicians did not know that a second jack and telephone# are needed for the internet when the home phone is not with Bell (in my case, Primus) - even though the separate internet# was indicated with the modem documentation.  So the one thing that could be done better is to inform / train technicians and sales personnel better.  Maybe Bell products would be less expensive if only one technician had to be paid per installation instead of four.",2
300995,21-DEC-11,16-DEC-11,Cristobal,,en,67.71.67.12,mcstan49@bell.net,14275190,000000121934837,3,3,"Be a little more informative
regarding what my options are.",4
300996,21-DEC-11,12-DEC-11,Mohammed,,en,38.99.128.243,gaalleyne@sympatico.ca,14219984,000000121847236,3,3,,4
300997,21-DEC-11,19-DEC-11,Evan,,fr,50.100.166.254,huguette.audy@sympatico.ca,14299952,000000121994461,5,4,"Depuis 4 ans , j`ai toujours le même problême magré le merveilleuxservice que l`on reçois de vos employés qui tente de r`ger les problêmes,
1"" nous donner ce qu`on nous promet ,les factures ne sont jamais corect et jamais les accorts conclus ne sont respecter et on paye toujours plus ,et c`est repartie ,re téléphone ,arrangement et c`est une roue qui tourne ,cette fois ci j`ai encore accepter de règler et on doit me remettre l`argent qu`on me charge en trop depuis des mois .Mais ce sera surement la dernière fois ,malgré toutes les bons srvice du département de loyautée.rien ne change ,j`attend donc ma prochaine facture....",3
300998,21-DEC-11,14-DEC-11,Gregorio,,en,184.145.120.105,robert.jewell@sympatico.ca,14253830,000000121885914,5,5,"Because you have your ""off-shore"" representatives now speaking in ""Canadian English"", we are able to understand them and get our problems solved quickly! A great improvement over past experiences! Thank you for having accomplished this feat!",5
300999,22-DEC-11,21-DEC-11,Erika,,en,70.26.65.66,jcenta@sympatico.ca,14317546,000000122036635,4,4,"Nothing really, it just seems that my internet bill is pretty high, but Ericka assured me it was normal.",5
301000,22-DEC-11,21-DEC-11,Manel,,fr,174.92.192.97,sergtessier@sympatico.ca,14323022,000000122035538,4,4,,4
301001,22-DEC-11,21-DEC-11,Seshadri,,en,76.65.175.146,tompam.lewis@sympatico.ca,14324140,000000122055678,4,3,call was related to an email virus contained in an email on sympatico hosted service. I would have thought a simple virus like this would have been caught by the security provided by bell. Please forward this to you security team.,4
301002,22-DEC-11,21-DEC-11,Azza,,fr,76.67.142.149,brunolapierrei@sympatico.ca,14313406,000000122038291,4,4,,3
301003,22-DEC-11,21-DEC-11,Divya,,en,184.147.186.76,stotto@sympatico.ca,14323642,000000122057436,4,4,,5
301004,22-DEC-11,21-DEC-11,Juan Carlos,,en,70.49.24.68,rcandteenie@sympatico.ca,14322044,000000122040711,4,4,,5
301005,22-DEC-11,21-DEC-11,Jack,,en,69.157.48.189,anewhook@bell.net,14312392,000000122051415,5,5,Everything was handled with a professional manner,5
301006,22-DEC-11,21-DEC-11,Luis,,en,70.50.174.148,stsot@sympatico.ca,14323652,000000122045869,5,4,,5
301007,22-DEC-11,21-DEC-11,Ronald,,en,64.231.93.3,rdr49@sympatico.ca,14322062,000000122051443,3,3,"""one thing""  ?

This seems somewhat ridiculous. Your representative did go the extra mile and gave me some hints that eventually allowed me to solve the problem, on my own.",3
301008,22-DEC-11,21-DEC-11,Gabriel,,en,70.52.174.61,kate.thomas@sympatico.ca,14318462,000000122051745,5,5,,5
301513,17-DEC-11,02-DEC-11,Abdelhakim,,fr,76.65.49.86,theresemiron@sympatico.ca,14188538,000000121652228,1,,venir me remplacer mon récepteur et l'installer car j'attends Purolator et je n'ai pas de télévision depuis et nous sommes le 17 décembre.  Il faudrait me faire un crédit pour tout ses jours sans télévision! ,1
301514,17-DEC-11,15-DEC-11,Frank,,en,174.95.25.117,fpresant@sympatico.ca,14260034,000000121921485,5,5,,5
301515,17-DEC-11,16-DEC-11,Khalil,,fr,67.68.209.165,rita.beauregard@sympatico.ca,14276854,000000121939526,5,5,a ce jour je n ai rien de plus a demander,5
301516,17-DEC-11,16-DEC-11,Kamel,,fr,76.65.89.140,loufern2@sympatico.ca,14274470,000000121949584,5,5,,5
301517,17-DEC-11,15-DEC-11,Claudia,,en,76.66.170.150,btenenba@sympatico.ca,14257932,000000121919255,5,4,,5
301518,17-DEC-11,16-DEC-11,Aqeel,,en,67.71.21.143,Julie.Madden@sympatico.ca,14268292,000000121938044,5,5,,5
301519,17-DEC-11,03-DEC-11,Ivette,,en,65.92.159.135,bluebeard77@sympatico.ca,14190464,000000121659927,5,5,,5
301520,17-DEC-11,16-DEC-11,Oliver,,en,50.100.50.56,mhatelt@sympatico.ca,14275303,000000121944305,1,1,"Satisfy my need to remain in contact with the Bell Mail line. I spent over 2 hours yesterday with your Rep in the Phillipines to no satisfaction for me. I was told ten to contact someone locally, and so far am unable to set aside that much time again. I am considering a change after my life long association with Bell. I am now 76 years old.",1
301521,18-DEC-11,17-DEC-11,Thorat,,en,70.26.75.141,ebsorochan@sympatico.ca,14281768,000000121964008,5,5,everything was fine,5
301522,18-DEC-11,16-DEC-11,Anouar,,fr,74.12.116.244,mcarbonneau@sympatico.ca,14275151,000000121942713,5,5,Rien de plus,5
301523,18-DEC-11,17-DEC-11,Cathrine,,en,76.70.110.91,krane@sympatico.ca,14284086,000000121965012,5,5,Nothing.  All of our questions were readily addressed.,5
301524,18-DEC-11,17-DEC-11,Carlos,,en,74.14.100.242,mmiaritis@sympatico.ca,14285308,000000121963002,5,5,,4
301525,18-DEC-11,17-DEC-11,Khaoula,,fr,76.65.167.188,karimmont@sympatico.ca,14283902,000000121959482,1,1,,1
301526,18-DEC-11,05-OCT-11,John,,en,76.65.8.191,d.gilham@sympatico.ca,13515410,000000120372057,5,5,,3
301527,18-DEC-11,17-DEC-11,Carmen,,en,50.101.140.21,nolabarr@sympatico.ca,14285666,000000121956340,4,4,,5
301528,18-DEC-11,17-DEC-11,Mohamed,,fr,67.68.221.105,rogerh3@sympatico.ca,14286694,000000121953783,3,2,problême mal déterminé et non réglé lors de cet appel,4
301529,18-DEC-11,17-DEC-11,Mohammed,,en,70.24.219.100,Pam_bill@sympatico.ca,14279190,000000121966046,5,5,,5
301530,18-DEC-11,17-DEC-11,Jennifer,,en,174.93.38.137,kimberley001@sympatico.ca,14284032,000000121956426,4,4,"The service provided was excellent.
I even got suggestions that my help my problems.
I'm very happy with the service that was provided.
Another thing was that I wait time in que was very short, and I was surprised causeut was a Saturday.",4
301531,18-DEC-11,16-DEC-11,Karla,,fr,64.229.82.70,hsblack@bell.net,14272564,000000121942650,1,,"I have not filled in the remainder of this survey because my understanding of french is very limited. I have requested before that correspondence, including surveys, be in english, but apparently you are having trouble reading my English, because nothing has changed !!!!",3
301532,18-DEC-11,15-DEC-11,Sourour,,fr,65.92.167.179,gcaron57@sympatico.ca,14260278,000000121908810,4,3,"Je suis très déçu d'avoir à payer 25$ de frais pour un ""downgrade"" de mon service internet.Je crois que ça incite à regarder vers d'autre fournisseur lorsque je veux faire des changement à ma mesure.",3
301533,18-DEC-11,15-DEC-11,Denis,,fr,65.92.167.179,gcaron57@sympatico.ca,14260276,000000121909219,5,4,,4
301534,18-DEC-11,17-DEC-11,Naim,,fr,174.93.206.155,candide@bell.net,14280476,000000121959439,5,5,non,5
301535,18-DEC-11,14-DEC-11,Lamya,,fr,174.88.225.37,heidihaines@sympatico.ca,14248464,000000121886252,1,1,"un peu plus d'écoute et couper dans l'arrogance

Dailleurs nous sommes dimanche le 18 décembre et rien n'est réglé. Je viens de raccrocher à un de vos préposé qui me repose encore les même questions. Ne garder vous pas les dossiers de vos clients?",1
301536,18-DEC-11,17-DEC-11,Mohamed,,fr,67.68.67.225,nicolas.encontre@sympatico.ca,14285600,000000121955718,5,5,Ne pas avoir de panne ??? (celle qui a necessité l'appel),2
301537,18-DEC-11,16-DEC-11,Sowjanya,,en,24.57.246.200,jama48@sympatico.ca,14272878,000000121934619,2,4,,3
301538,18-DEC-11,17-DEC-11,Chuck,,en,76.64.96.81,terry.byrnes@sympatico.ca,14287600,000000121963960,5,5,,5
301539,18-DEC-11,16-DEC-11,Yosra,,fr,174.91.18.95,gagnon.rene@sympatico.ca,14271832,000000121932360,5,5,,5
301540,18-DEC-11,15-DEC-11,Mohamed,,fr,174.89.211.71,steph.steph@sympatico.ca,14266904,000000121917286,4,4,,3
301541,18-DEC-11,15-DEC-11,Danny,,en,174.92.28.19,rlmartin@bell.net,14265822,000000121909066,5,4,,5
301542,18-DEC-11,15-DEC-11,Divya,,en,174.92.28.19,rlmartin@bell.net,14265824,000000121925266,5,5,,5
301543,18-DEC-11,15-DEC-11,Erick,,en,184.147.178.10,aroth2@sympatico.ca,14257304,000000121913418,4,5,,5
301544,18-DEC-11,15-DEC-11,Dan,,en,70.54.71.149,gbeleutz@sympatico.ca,14260270,000000121926073,4,5,better bspeaking english this time was not to bad,4
301545,18-DEC-11,17-DEC-11,Ahmed,,fr,65.94.26.207,j-f.masse@sympatico.ca,14283020,000000121954152,,1,J'ai attendu 15 minutes et je me suis tanné. J'ai donc raccroché.  J'ai rappelé 5 heures plus tard et là ça s'est mieux passé.  Mais on m'a dit qu'il y avait un problème avec ma ligne.  J'attends qu'un techinicien passe...,3
301546,18-DEC-11,17-DEC-11,Keerthi,,en,174.94.92.35,nino.nobile2@sympatico.ca,14285630,000000121957241,4,5,,4
301547,18-DEC-11,17-DEC-11,Kevin,,en,65.92.145.232,siegfred@sympatico.ca,14287152,000000121957001,5,5,,5
301548,18-DEC-11,17-DEC-11,Veerapuram,,en,184.146.174.9,jtjamieson@sympatico.ca,14283772,000000121964459,4,3,every thing worked out good. the gentleman that came and fixed the problem was excellent,5
301549,18-DEC-11,17-DEC-11,Maher,,en,65.92.145.232,siegfred@sympatico.ca,14287154,000000121954711,5,5,"For us Canadians it would be gr8t if we talk to ur ""Reps"" so we can understand there Language, the Lady i spoke with was Impossible to understand, due to Her native Language, i needed Her to repeate 4-5 times and still unable to make out of what she tried to tell Me.After 1 hour on the phone with Her,nothing was resolved, In fact she ""Hang Up on Me"" without an Appology. So i Redialed and got a ""Maher"" out of ur London office and all problems were solved in less the 10 Min. he Knew his Stuff and very Knowledgeable,was a pleasure working with Him ,Thank you so much. Siegfried Kleine",5
301550,18-DEC-11,17-DEC-11,Tara,,en,174.92.90.234,rcalmario@sympatico.ca,14286366,000000121953537,5,5,I am completely satisfied. ,5
301551,18-DEC-11,17-DEC-11,Gayathri,,en,74.14.147.82,tomcat1942@bell.net,14287724,000000121951503,3,3,improve on english,4
301552,18-DEC-11,17-DEC-11,Vijay,,en,70.48.219.224,epe@sympatico.ca,14281918,000000121951861,5,5,nothing,5
301553,18-DEC-11,18-DEC-11,Jamel,,fr,174.89.227.189,mimi_andre@bell.net,14285256,000000121967401,5,5,,5
301554,18-DEC-11,17-DEC-11,Silvia,,en,184.146.68.54,alyasaziz@sympatico.ca,14279566,000000121953694,5,5,,5
302082,20-DEC-11,19-DEC-11,Marvin,,en,207.61.101.2,willock@sympatico.ca,14305204,000000121994577,5,5,"Fix my telephone line, so it is not so difficult to hear what the technician is saying.  It is a very old line, and we have had problems with reception before, but NOTHING is ever done to replace it because there are only about 7 homes on the line.  IF there were 20 or more on a line like this in a city it would have been fixed years ago.",4
302083,20-DEC-11,19-DEC-11,Gustavo,,en,64.231.51.176,ggpick@sympatico.ca,14299452,000000121994600,5,5,"every thing was handled perfectly,the technician was excellent solved my issue  and was very efficient he should be comended for a great job best help i have ever had from BELL his name is GUSTAVO GIVE HIM A RAISE  he deseves it job well done .",4
302084,20-DEC-11,19-DEC-11,Emmanuelle,,fr,76.69.98.164,moufette05@sympatico.ca,14302472,000000121982403,5,5,,5
302085,20-DEC-11,18-DEC-11,June,,en,70.49.7.194,sashmo@sympatico.ca,14295074,000000121976822,5,3,"my download speed is only 2.5 The average speed is 6.0,don't understand this.",5
302086,20-DEC-11,19-DEC-11,Juan Carlos,,en,184.144.49.250,sharrenw2002@bell.net,14304150,000000121991019,1,1,"I have two accounts and it is a big problem to ask about one eg I had the password changed and you change the other and not the one requested.
I asked for emails and beable to check usage neither done, told the system is down until Jan.",1
302087,20-DEC-11,18-DEC-11,Diego,,en,184.147.127.84,wchape@sympatico.ca,14296036,000000121970858,4,1,"Nothing really.  Diego was really helpful but eventually the issue was tracked down to system problems in my computer, possibly caused by a virus that sneaked through my protection.  Am having major diagnosis check as advised.",4
302088,20-DEC-11,19-DEC-11,Lobna,,fr,76.64.112.152,jeanmariegagnon@sympatico.ca,14300382,000000121996212,5,5,ses appel on ete difficile pour moi car je suis agee et j entends dure mais la derniere personne je l ai bien comprise merci pour sa compreension,5
302089,20-DEC-11,19-DEC-11,Ritwik,,en,38.116.202.18,tommarincic@sympatico.ca,14304832,000000121989356,4,4,,4
302090,20-DEC-11,19-DEC-11,Sarra,,fr,74.15.234.33,claude.bergeron@sympatico.ca,14298006,000000121981108,5,4,,5
302091,20-DEC-11,19-DEC-11,Adam,,en,70.49.27.137,lbejan@bell.net,14301240,000000121985329,4,4,,5
302092,20-DEC-11,19-DEC-11,Zishan,,en,70.29.121.50,aoulster@sympatico.ca,14296986,000000121984240,4,4,,4
302093,20-DEC-11,19-DEC-11,Kayla,,en,74.198.9.217,john15@bell.net,14300654,000000121982465,4,5,Do it right away,5
302094,20-DEC-11,19-DEC-11,Priya,,en,76.71.97.139,gmarcello@sympatico.ca,14299544,000000121986968,1,1,If she did not know wat she was doing she should of put me through to some one that did. I ave not been able to open attachments since they got rid of the so called virus. I am not happy with Bell & will be calling COGECO today to witch to their internet service. ,1
302095,20-DEC-11,19-DEC-11,Miguel,,en,184.147.217.33,bill.arnezeder@sympatico.ca,14297316,000000121994725,5,5," Miguels service was excellent and I'm am fully satisfied with the tech support. My problem is with the sales info. I contracted an Internet speed of 2 Mbps. I checked it at time of installation and it was 2.14 Mbps. so I was very pleased. My speed was later changed to the 1.7 Mbps. level, which usually slows to 1.4 Mbps. and now the reason I called is that it had finally slowed to 1.16 Mbps. which is half of what I agreed to. All this going on without me knowing!!! They shouldn't sell a 2 Mbps. option if there is no such thing. At the time of sale I was told not to go with Rogers because they will sell you one speed and slow you down to another because it is a shared network and Bell is not so the speed will always remain the same.
",5
302096,20-DEC-11,14-DEC-11,Krishnan,,en,70.24.25.71,norman.murray@sympatico.ca,14252480,000000121884784,3,4,Talked to 2 tech reps one was excellent other left something to be desired. Took 2 days to get problem resolved. 1st day told fix in few hrs 2nd day no record you were working on problem. Was considering cancelling all my Bell services and next time I get service like this I WELL,2
302097,20-DEC-11,19-DEC-11,Reshma,,fr,70.24.208.26,livio.giassa@sympatico.ca,14301406,000000121997081,1,1,"I have received a letter from your VP, Residential Service, stating that you will disconect my service in February, 2012.. I called the number indicated on the letter and spoke to Tom, id no XZ836. Tom assured me that a letter was a mistake and there will be no disconnection of service. One hour latter anothe lady called (I supose it was Reshma. Looked very pleasent, but told me that my service would be cut. I repeated what Tom said. She promissed, she will investigate and call me back.
Now a question to you: How would you rate your service.
PS I did tell Reshna that prhaps you have too many people and not enough useful work for them. I appologise if you think that I am wrong.
Regards,
L. Giassa",
302098,20-DEC-11,19-DEC-11,Mohamed Amine,,fr,70.82.2.14,prosemont@sympatico.ca,14303188,000000121990332,5,5,,5
302099,20-DEC-11,19-DEC-11,Linda,,fr,67.68.250.220,p.lauzier@bell.net,14302846,000000121985227,5,5,"Comme j'ai une baisse de vision depuis
quelque temps, tous les changements que vous apportez à vos façons de faire me rendent les choses plus difficiles, même
si je sais que c'est pour le mieux.
Par contre sachant que lorsque je suis
mal prise je peux compter sur votre personnel me rassure énormément.
Merci pour vos bons services et
Joyeuses Fëtes
Pierrette Lauzier",5
302100,20-DEC-11,19-DEC-11,Kanchumarthi,,en,70.27.128.127,glennthompson@sympatico.ca,14299536,000000121984170,5,4,Reprt outages in advance by computer or by phone to avoid calls to get help to solve the problem,5
302101,20-DEC-11,19-DEC-11,Philip,,en,69.156.91.154,jsandberg@sympatico.ca,14300758,000000121986464,5,5,Nothing!,5
302102,20-DEC-11,19-DEC-11,Stephen,,en,174.95.93.147,cihsieh@sympatico.ca,14297964,000000121989639,1,1,,3
302103,20-DEC-11,18-DEC-11,Madhu,,en,70.30.248.72,realia@sympatico.ca,14286392,000000121967450,1,1,"i asked repeatedly to be transferred to a canadian agent - with three different agents, 2 in el salvador, 1 in India - all three said this could not be done. in each case the agent asked to take control of my keyboard; i finally agreed with the third agent: he took control of my keyboard so he could read the error message i'd already read to him. he didn't understand what the message meant and could do nothing about it. thanks again, bell, for unbelievably lousy service. your contempt for your customers is unrivaled.",1
302104,18-DEC-11,17-DEC-11,Mohamed,,fr,67.68.221.105,rogerh3@sympatico.ca,14286696,000000121967173,5,5,,5
302105,18-DEC-11,17-DEC-11,Wayne,,en,65.93.119.147,barber1@sympatico.ca,14280002,000000121959264,4,4,,5
302106,18-DEC-11,05-NOV-11,Manel,,fr,69.156.18.14,andre.let@sympatico.ca,13876924,000000121041757,1,1,régler le problème de mot de passe,1
302107,18-DEC-11,15-DEC-11,Anne-Marie,,en,64.231.163.129,alexfinlayson@sympatico.ca,14256940,000000121927580,5,5,hire more people like her. She was the best help I have ever received from Bell!,4
302555,21-DEC-11,19-DEC-11,Manel,,fr,70.26.186.205,grenier23@sympatico.ca,14299600,000000121987881,3,2,"Apres etre venu a une entente au sujet de mon modem ,croyant que tout etait correct , j.ai perdu l'acces a l'internet pendant 3 jours,  comme tecnitien , j;ai deja vu mieux.",3
302556,21-DEC-11,20-DEC-11,Shirin,,en,184.146.98.79,dawnpollard@bell.net,14306684,000000122010689,5,5,Shirin was very helpful and reassuring because I was quite upset about the computer scam that was happening.  Her calm professional and patient manner was very much appreciated.  There is nothing she could have done to improve so I am sending this with my thanks for her help.  Dawn Pollard,5
302557,21-DEC-11,22-NOV-11,Adel,,fr,70.30.182.21,fdesbiens_7@sympatico.ca,14060720,000000121411053,4,4,,3
302558,21-DEC-11,18-DEC-11,Sharmila,,en,65.94.107.77,SlyandBud@sympatico.ca,14288434,000000121974484,4,2,,3
302559,21-DEC-11,16-DEC-11,Carmen,,en,70.49.19.84,mbookman1@sympatico.ca,14275132,000000121930420,5,5,nothing,5
302560,21-DEC-11,18-DEC-11,Jose,,en,184.148.136.166,gcarvin@sympatico.ca,14290994,000000121977392,5,5,"dont know, it was really good",5
302561,21-DEC-11,13-DEC-11,Pascal,,en,174.89.234.157,pakka@sympatico.ca,14240130,000000121872101,4,,Listen to your client and try to instill confidence by showing knowledge.,5
302562,21-DEC-11,19-DEC-11,Kaouther,,fr,65.92.81.112,algisaular@sympatico.ca,14296758,000000121987101,3,2,Je ne peux rien dire car moi-même je ne suis pas familière avec un HiPod. Je voulais savoir si le Wi-Fi fonctionne avec et quel étais le code à rentrer sur mon HiPod...,4
302563,21-DEC-11,20-DEC-11,Oi Lin,,en,76.70.114.95,aled@sympatico.ca,14305700,000000122012751,5,5,None Everything was covered,5
302564,21-DEC-11,19-DEC-11,Amany,,fr,76.65.105.233,sregaudie@sympatico.ca,14304374,000000121992380,4,4,Mon appel a nécessité des transferts à un autre département et malheureusement la réception était très mauvaise.  J'ai demandé qu'on me rappelle pour mieux entendre mais le préposée à mentionné qu'il n'était pas autorisé à me rappeler.,4
302565,21-DEC-11,18-DEC-11,Ronald,,en,76.71.92.151,r.garofalo@sympatico.ca,14294438,000000121970582,1,1,"explain to me why i  pay for  a  tech monthly , but when i need him to resolve my internet connection, you don;t want to send him out ???>?>?:",2
302566,21-DEC-11,19-DEC-11,Eric,,en,65.94.107.241,ca.gagnon@sympatico.ca,14297584,000000121994195,4,4,"waiting 45 minutes on the line to talk to a representative - ""You're in sequence - you're important, etc. etc. - 45 minutes???? Ma Bell will lose me unless I can talk to you guys without losing so much time - my time is just as important as yours - do better or lose out",3
302567,21-DEC-11,20-DEC-11,Alicia,,en,174.89.51.159,gemini46@sympatico.ca,14307358,000000122015539,2,4,"The agent kept putting on hold, I could here him open the phone and goes back on hold for 12 min. I had to make 3 times call to finally get hold of someone and this is was unusual to me.",4
302568,21-DEC-11,12-DEC-11,Hency,,en,76.70.46.6,charlenebutler@sympatico.ca,14217478,000000121835452,3,1,Not let the virus through the firewall in the first place,2
302569,21-DEC-11,20-DEC-11,Porushotham,,en,184.147.61.168,mbforrester@sympatico.ca,14309092,000000122020024,4,4,not sure,3
302570,21-DEC-11,15-DEC-11,Diego,,en,76.69.222.39,tlc2109@sympatico.ca,14267365,000000121917018,5,5,"
i was completely satisfied the technician was very informative.Bell has been #1 with me when ever i have a problem.",5
302571,21-DEC-11,12-DEC-11,Vikram,,en,96.54.77.47,angusmacdon@sympatico.ca,14215796,000000121855737,2,1,Have techs we can understand and not having to ask them to repeat all the time.,3
302572,21-DEC-11,17-DEC-11,Shawn,,en,184.147.41.212,smillard1@sympatico.ca,14287226,000000121964788,5,5,,4
302573,21-DEC-11,19-DEC-11,Cindy,,en,184.145.120.105,mary.jewell@sympatico.ca,14301954,000000121990061,5,5,"Cindy corrected the problem & had my emailback up & running prpoerly in about 5 minutes! Very good time-record!
My personal appreciation was extended to Cindy - live - and here again via this survey!",5
302574,22-DEC-11,20-DEC-11,Christine,,en,76.67.9.60,franrico@sympatico.ca,14307242,000000122019165,1,1,"Just to said that in the box with the modem was an adapter to it ...that was the problem, after so much bla bla bla and considering that I dont know to much about your people insisted in sending me another modum, only one after about 6 of you sugested to plug and unplug the cord from the modem to the electical outlet...even my son wasn't told about the item inside the box and past another hour of bla bla bla, yes, the modem have a problem but was the power cord and after 3 modems when the technician you send took one second to see what was all about,even I could do that, is a problem of comunication, to said the things the way it is: on the box with the modem is a cord that you can tried it too. To much about almost nothing. My problem is not with the Co. is with the tech. the answer was in the box!!! if the excuse is that I didn't understood, what about my son? this is part of his job and he do this very often and he too wasnt told about the cord, plug, outlet on the box, no mention about this they only closed their mind on the modem...by the way, this outlet should be more visible, is located under a cover, a board,  and below the modem, I told them many times, is not the modem...I used to work for Bell from 1972 to 1982 and is a very good company.",4
302575,22-DEC-11,20-DEC-11,Catherine,,en,76.67.9.60,franrico@sympatico.ca,14307244,000000122009411,1,1,,4
302576,22-DEC-11,20-DEC-11,Sowjanya,,en,76.67.9.60,franrico@sympatico.ca,14307246,000000122008627,1,1,,4
302577,22-DEC-11,16-DEC-11,Imen,,fr,65.92.183.122,gordon.sylvain@sympatico.ca,14272182,000000121932104,4,2,om e demande toujours mon ot de passe pour le outlook jai perdue 3 heures avec 3 differente personne et le probleme n'est toujour pas resolu alors je ne me sert plus de bell jutilise gmail,5
302578,22-DEC-11,02-DEC-11,Aqeel,,en,173.35.200.169,pikeman@sympatico.ca,14186310,000000121635673,5,5,,4
302579,22-DEC-11,28-OCT-11,Sharon,,en,70.49.104.242,li000088@sympatico.ca,13797828,000000120867397,5,5,Excellent,5
302580,22-DEC-11,21-DEC-11,Dashrathan,,en,184.147.202.117,mdli@sympatico.ca,14320194,000000122041863,5,4,,5
302581,22-DEC-11,21-DEC-11,Ricardo,,en,174.95.10.50,cahi@bell.net,14313534,000000122047766,4,4,,3
302582,22-DEC-11,21-DEC-11,Marcos,,en,70.27.128.52,lellyoreilly@sympatico.ca,14319024,000000122040982,5,5,,5
302583,22-DEC-11,21-DEC-11,Ben Rejab,,fr,67.68.186.231,mmd59@bell.net,14320572,000000122055199,5,5,Rien de plus,4
302584,22-DEC-11,21-DEC-11,Ericka,,en,184.147.182.159,jvg@sympatico.ca,14318346,000000122047101,5,4,Ericka was great.,5
302585,22-DEC-11,21-DEC-11,Juan,,en,174.94.44.164,rwells6@bell.net,14322640,000000122043629,5,5,Can't think of a thing,5
302586,19-DEC-11,17-DEC-11,Oliver,,en,64.228.70.60,jmallet@sympatico.ca,14283536,000000121956314,5,5,,5
302587,21-DEC-11,20-DEC-11,Rocco,,en,70.24.110.173,macminer@sympatico.ca,14308864,000000122012245,4,4,advertise and be up front with your customers about 'specials'.,4
302588,21-DEC-11,20-DEC-11,Sihem,,en,76.65.174.91,merico@bell.net,14309180,000000122014714,5,5,,5
301009,19-DEC-11,17-DEC-11,Moses,,en,74.15.243.220,jmowle@bell.net,14283548,000000121961899,,,"This is a continuation of the ""total inability of BELL CANADA"" to successfully install a ""simple DSL system"" in my house - see my previous Survey submission for my initial contact with BELL.

Saturday PM, when I couldn't get the System to work after several attempts, I phoned the Bell Service number the Installer had given me 310-7787, and spoke to Moses.
 After several attempts - including resetting the password for the second time, rebooting & resetting the System, Moses made some internal calls, and determined there was a problem with the System and it would be ""fixed Saturday night"".

I tried it early Sunday AM, and found the  ""Internet"" light continued to turn RED. Moses called back early Sunday AM and when I told him - he passed me to a ""2nd Level Technician"" and we went through the ""whole scenario again"" - more than once - with no success.
Finally after contacting others, she told me the ""same old story"", there was a ""System problem"" and it would be ""fixed Sunday night"".

Monday AM, I tried again, and it still wasn't working so I contacted BELL again.
After an initial contact, I was transferred to Joan, where I repeated ad nauseam, all the details of how the ""Internet"" light keeps turning RED. Joan then determined that the ""Internet access code"" for my Account had ""never been entered"", and advised it would be ""fixed Monday night"".

Personally - I think ALL the BELL Employees I have dealt with, have done so in a Professional manner - but BELL's internal ""system communications"" is - quite frankly - ""a mess"".

Hence, what I would like to hear from BELL, is ""not a bunch of platitudes"", but some concrete action plan on how BELL will better its practice, and improve matters,
 Such as the following:
1) before sending out the Installer - ensure:
  a) any password is ""correctly"" entered, and double checked for accuracy for the Account.
 By the way - I had the ""exactly"" the same problem when I signed up for ""WiMax"" some time back - the ""initial password"" given me by the Bell Salesman, didn't work and I had to phone to get another one.

2) the ""Internet"" access code and ""all other relevant information"" is entered on my Account - ""before"" sending out the Installer.

TO SUMMARIZE:
At least three hours of ""Bell Employee time"" and ""my time"" have been ""WASTED"" - trying to chase down a ""simple problem"" which ""HAS YET"" to be fixed - and it is now Monday PM.

My question for you - when will I get some positive action on this matter?
  John Mowle
   (613) 828-3791",
301010,20-DEC-11,19-DEC-11,Asma,,fr,174.93.249.15,eveline.brien@sympatico.ca,14299012,000000121981096,4,2,"Comme je devais quitter pour aller au boulot, je n'ai pas pu voir qu'il y aurait encore problème à la fin du processus alors, la technicienne qui m'a répondue n'aurait rien pu faire de plus et elle a été très gentille et collaboratrice",4
301011,21-DEC-11,20-DEC-11,Deepthi,,en,174.94.49.171,tmiller000@sympatico.ca,14310962,000000122019237,4,3,This rep. had a clear picture of what I was telling her. We were able to get on line after working with her. She recomended removing the router (Linksys)from the system and use the Bell router that came with the modem. I had to go out and buy a wireless adapter.She called me at 3:30pm I installed the wireless adapter and was in the process of setting up the new the router when we loss phone contact.She left a voice mail saying she would call back.I waited and but I think her shift had ended . I called on the 21st and spoke to a rep.I explained my problem her response was we are only responsible  for internet problems.I explained that my problem was related to the new router setup to recognize the wireless devices on the system.She was very rigid and keep saying there nothing she could do.   ,1
301012,21-DEC-11,14-DEC-11,Edgar,,en,174.93.48.241,bill.deacon@sympatico.ca,14245110,000000121899425,3,4,I was sent to India for help and had a very difficult time understanding them. They wanted me to do various things to try to resolve my problem but they had me trying things I had already done. I finally hung up and went into Bell help and they resolved my problem quickly and asked all the right questions to help me resolve my problem quickly.,3
301013,22-DEC-11,21-DEC-11,Edgar,,en,131.137.245.208,wenfar@sympatico.ca,14324630,000000122057269,3,2,"How about hiring people that know what they are doing. My tech helper last night could only do so much. For some reason when trying to get online last night, I suddenly had a 'welcome to sympatico screen' in front of me even though we have been sympatico customers for over 20 yrs! I had to call tech support to get back online! I made NO CHANGES to my account so who knows what was going on. Look up ref #121890036 from Dec 14. That was my 2nd call to the retention centre so you tell me why it has taken over 2 weeks to get the promised changes to our acct. My call last night to tech support could provide no answers. Today I am calling retention and if we do not receive what was promised to us we will be cancelling sympatico. We will go with tecksavvy for $31/MTH unlimited access. ",1
301014,22-DEC-11,19-DEC-11,Salvador,,en,70.30.111.66,salamonj@sympatico.ca,14303922,000000121994752,2,1,,2
301015,22-DEC-11,21-DEC-11,Srinivasan,,en,174.92.247.60,rnudo@sympatico.ca,14322310,000000122047661,4,4,Please advise clients of pending software or firmware upgrades to the Bell modem/router. I had to find out when I had a loss of an internet connection.,4
301016,22-DEC-11,21-DEC-11,Hector,,en,67.71.128.151,rfnuff@sympatico.ca,14322140,000000122050393,4,4,"BELL  YOU ARE WRONG!!!  THE REP I SPOKE TO ON THAT DAY WAS DENIS AND HE WAS FABULOUS.  I SPOKE TO HECTOR FROM EL SALVADOR LAST WEEK, BUT I REFUSED TO WORK WITH HIM BECAUSE I PREFER TO SPEAK TO SOMEONE IN CANADA. THEREFORE MY ANSWERS ARE FOR DENIS NOT HECTOR.",4
301017,22-DEC-11,21-DEC-11,Robert,,en,208.88.198.91,joseph.kim@sympatico.ca,14318158,000000122053091,5,5,,5
301018,22-DEC-11,20-DEC-11,Francis,,en,76.70.87.214,denise.frew@sympatico.ca,14306744,000000122017096,4,,"Francis, did get my internet back up and running and very happy about that but I need to get this resolved as to why in the first place it has been turned off??  I am very perplex about why and don't feel this is resolved.  I pay my bell bills always on time, I have been a bell customer since I can remember and I'm 57?  I believe Bell has mixed my up with some other Bell customer.  The way to improve my recent experience it for Bell to admit they made a mistake and that my internet will not be turned off ever again.",4
301019,22-DEC-11,21-DEC-11,Oussema,,fr,70.52.10.174,christiandesbiens4@sympatico.ca,14314010,000000122055736,5,5,,5
301020,22-DEC-11,21-DEC-11,Wissem,,fr,142.85.5.132,mel2.tremblay@sympatico.ca,14320248,000000122056009,5,,Avoir unr connexion Internet qui fonctionne!,4
301021,22-DEC-11,21-DEC-11,Fatma Sawcen,,fr,70.26.177.79,guy_lessard@sympatico.ca,14316672,000000122040410,5,5,,5
301022,22-DEC-11,21-DEC-11,Jose,,en,99.232.6.95,lodzger@sympatico.ca,14319288,000000122049378,5,4,less time on hold waiting for a tech rep,5
301555,18-DEC-11,17-DEC-11,Alexander,,en,64.231.55.248,dior99@sympatico.ca,14281498,000000121952770,2,3,"Technician not familiar with changes you made to email, which is what I was calling about.  He had to put me on hold twice and find out.",
301556,18-DEC-11,17-DEC-11,Mudilyar,,en,65.95.177.162,rcoops@sympatico.ca,14286378,000000121964148,5,5,,4
301557,18-DEC-11,16-DEC-11,Krutthiga,,en,70.31.104.126,osmuma@sympatico.ca,14276012,000000121943383,5,5,,5
301558,18-DEC-11,17-DEC-11,Philip,,en,76.66.163.232,aemeakes@sympatico.ca,14279394,000000121959104,5,5,nothing,5
301559,18-DEC-11,17-DEC-11,Ganesh,,en,69.157.159.60,aumr@sympatico.ca,14279876,000000121959406,4,4,compensation for the 8 hours of down time due to undisclosed local area service interruption.,4
301560,18-DEC-11,16-DEC-11,Benjamin,,en,184.147.20.148,rusticrod@bell.net,14277196,000000121932594,2,2,"the service advisor was not very 
knowledegable of our problem",4
301561,18-DEC-11,17-DEC-11,Nizar,,en,70.53.184.179,colinhdavidson@sympatico.ca,14280946,000000121962930,5,5,Not necessary,4
301562,18-DEC-11,15-DEC-11,Nancy,,en,69.159.7.242,jeanninecharette@sympatico.ca,14261544,000000121909415,5,5,"When I called Bell I was concern to be on time for re-registring at the best cost possible since I am a low income senior with a sick husband at home and so not use the internet as much as I would like to. Nancy advise me to call back on January 2nd there might be some promotion coming up.  She also told me that I had not use my computer since December 10th, after me telling her that my computer was broken.  She then told me when this happens I should notify Bell and I would be credited for the time I was not using the internet.  Can I still get credit from December 10th to December l7th, 2011?  I will be calling you on January 2, 2012 to register for another year.

Thank you for your excellent survice.

Jeannine",5
301563,18-DEC-11,17-DEC-11,Sam,,en,70.26.13.50,jonn13@sympatico.ca,14283662,000000121966658,4,4,"Select option #1
select option #3
repeat options # *",3
301564,18-DEC-11,17-DEC-11,Khaled,,fr,174.94.109.95,cmaheux@sympatico.ca,14280918,000000121963300,5,4,,5
301565,18-DEC-11,17-DEC-11,Maria,,en,74.14.62.194,2spider@sympatico.ca,14279008,000000121957145,5,5,,4
301566,18-DEC-11,16-DEC-11,Abdallah,,fr,76.71.177.36,beaudo@bell.net,14269164,000000121935418,5,5,rien de plus c parfait et la damme tres gentille J-P,5
301567,18-DEC-11,17-DEC-11,William,,en,184.147.121.231,sher.wallace@sympatico.ca,14287110,000000121967134,5,5,Have some who speak English clearly.,4
301568,18-DEC-11,16-DEC-11,Priya,,en,76.68.127.85,msumeraj@sympatico.ca,14275624,000000121933112,3,1,"
FIX IT !This is the 5th time we are asking Bell to resolve jsumeraj@symaptico.ca  email problemssince Sunday Dec12th, 2011.",1
301569,18-DEC-11,17-DEC-11,Reshma,,en,70.48.70.33,cherla.ottawa@sympatico.ca,14280748,000000121958185,1,1,"Sympatico (illegally) chnages the settings to lower speeds even though the customer is paying for higher speeds and they clailm that it is upto the max speed only - no guarantee while they charge at the highest rate. This is criminal and illegal. I will explore CRTC and suggest action.

I will also go to G Cope / Exec Office.",1
301570,18-DEC-11,13-DEC-11,Mohamed,,en,70.31.4.153,pipp92@sympatico.ca,14240510,000000121882017,5,2,"Can't get them to distinguish between a general outage in my are (416-248----) and some problem particular to me.  The are is now working, but I was out again yesterday for many hours.  A had a very good person talking to me last night (Mar) and a technician is due out here today.  However, at midnight last night (Dec. 17) it came on.  What to do?",2
301571,19-DEC-11,17-DEC-11,Venkatesh,,en,70.52.184.63,horstsommerfeld@sympatico.ca,14282832,000000121951648,2,2,"Venkatesh was very olite but didn't solve the problem. Today I connected again to you and the problem was corrected within 10 minutes by another pokite technician
",5
301572,19-DEC-11,16-DEC-11,Welid,,fr,64.229.50.36,dufour.n@sympatico.ca,14271098,000000121943182,1,1,"J'avais changé d'avis... ai tenté de remettre les tel. cellulaires achetés la veille... le vendeur a refusé de même qu'il a refusé de reprendre les dits teléphones Re difficultés de faire des inter=urbains à partir de cellulaires, à un prix comparable au programme que j'avais avec un tel. fixe.
J'ai donc demandé que la ligne fixe  soit maintenue...mais le vendeur a répliqué qu'il était trop tard...Heureusement M. Antony Esker du service à la clientèle m'a rassurée en disant que la ligne pouvait ètre rebranchée... J'ai rappelé lundi matin au no 1888-776-6612 et une dame (Johanne)a pu faire en sorte que ma ligne soit rebranchée dans un délais  assez courtmais avec un nouveau numéro...",4
301573,20-DEC-11,19-DEC-11,Leni,,en,76.65.47.233,joella.chamberland@sympatico.ca,14300618,000000121982310,4,4,"It was my 3rd call for the same problem.  The first two technicians thought they had solved the problem, but this young man seemed to have a different approach to it.  I am hoping that I will not lose wireless connection in the future like the last 2 times.",4
301574,20-DEC-11,19-DEC-11,Mohamed,,fr,70.48.16.69,jacques.leblanc41@bell.net,14300174,000000121986645,4,4,tous est courrect,5
301575,20-DEC-11,19-DEC-11,Jose,,en,76.68.76.61,hylok@sympatico.ca,14299990,000000121986390,3,1,"Technical support diagnosed the problem wrongly, I think. The problem was blamed on hardware. However, later, I did not give up and was able to resolve the problem myself by running your ""Internet check up"" program. 

Technical support did try hard to come up with a solution.",3
301576,20-DEC-11,19-DEC-11,Mary,,en,70.53.44.235,jtord@sympatico.ca,14300782,000000121983657,5,5,nothing.. it was great,4
301577,20-DEC-11,19-DEC-11,Rudolf,,en,70.54.112.68,jdohmen@sympatico.ca,14300324,000000121998149,5,2,,5
301578,20-DEC-11,19-DEC-11,Henry,,en,76.71.88.5,creative2@sympatico.ca,14298164,000000121997912,5,5,I am completly satisfied with Henry service.,5
301579,20-DEC-11,19-DEC-11,Allan,,en,65.94.200.15,brenit@sympatico.ca,14297484,000000121986576,5,5,,4
301580,20-DEC-11,19-DEC-11,Aymen,,fr,67.68.250.192,louisette6341@sympatico.ca,14301496,000000121983328,5,5,,5
301581,20-DEC-11,18-DEC-11,Mohammed,,en,67.70.107.206,addie2@sympatico.ca,14288534,000000121977884,5,5,,5
301582,20-DEC-11,18-DEC-11,Sana,,en,184.146.116.37,gt7701@bell.net,14291208,000000121973643,5,5,"Nothing. The representative, Sana, was efficient, friendly and more than competent. She was a pleasure to deal with and fixed the problem right away.",5
301583,17-DEC-11,16-DEC-11,Joelle,,en,70.27.223.253,williamperera@sympatico.ca,14278770,000000121935186,5,5,I am pleased with the response I received. I don't see any improvrmrnt is necessary. Thanks,5
301584,17-DEC-11,16-DEC-11,John,,en,69.156.96.252,lmarks@sympatico.ca,14274412,000000121948270,2,2,better phone connection,2
302108,18-DEC-11,15-DEC-11,Ashley,,en,74.15.68.243,huayun@bell.net,14261012,000000121909777,5,5,Thank Ashley for her kind help! Hope Bell could treat old customers as the same important as the new ones all the time.,2
302109,18-DEC-11,17-DEC-11,Elvis Francisco,,en,69.156.28.160,jeremy.griffiths@sympatico.ca,14283378,000000121966476,5,2,"I was not getting my e-mail, the tech did a good job getting things up and running; however the next day I had exactly the same problem. It remains to be seen whether I continue to have difficulty getting my e-mail. PS You have deliberately made it impossible to send an e-mail on your Bell.ca web site despite having a tab saying contact us.",4
302110,18-DEC-11,17-DEC-11,Michael,,en,76.69.86.97,taratoo@sympatico.ca,14287548,000000121958183,4,4,,4
302111,18-DEC-11,17-DEC-11,Walim,,fr,70.50.165.215,lessard.r@bell.net,14284302,000000121961279,3,2,Pouvoir revenir à mon ancienne vitesse d'internet Fibe noir 10.,3
302112,18-DEC-11,17-DEC-11,Mauricio,,en,184.144.37.143,betcar@bell.net,14280120,000000121966885,5,5,not have to wait so long for a Tech,4
302113,18-DEC-11,16-DEC-11,Ayesha,,en,76.66.163.224,vaughn.giggie@sympatico.ca,14278528,000000121946692,4,4,I had to tallk with a young lady in India. Sometimes it was hard to understand he.,5
302114,18-DEC-11,17-DEC-11,Calvin,,en,70.24.212.241,schultzter@sympatico.ca,14286996,000000121953745,2,3,Let me know as soon as I entered my phone number that there was known issue in my area and when it was expected to be resolved.,3
302115,18-DEC-11,12-DEC-11,Gilberto Jose,,en,70.53.101.10,bdnipius@sympatico.ca,14216324,000000121853633,5,4,Send a technician over to install and activate modem free of charge .,4
302116,18-DEC-11,13-DEC-11,Karen,,en,50.101.126.193,isildadias@sympatico.ca,14236206,000000121878014,5,5,,5
302117,18-DEC-11,15-DEC-11,Nagender,,en,70.53.227.95,btekker@sympatico.ca,14257930,000000121908605,5,5,,4
302118,18-DEC-11,17-DEC-11,Ashwini,,en,184.144.43.200,penlin@sympatico.ca,14285966,000000121966948,4,4,Don't have anything to suggest at this point.,4
302119,18-DEC-11,15-DEC-11,Hassen,,fr,67.70.113.83,jean_robitaille@sympatico.ca,14261528,000000121907661,5,5,,5
302120,18-DEC-11,17-DEC-11,Hector,,en,174.95.21.155,jmcarlos@sympatico.ca,14283538,000000121951682,1,1,Your agent did not have enough technical know-how and had to hold me for 48 hrs when I was able to do it I. 30 minutes,2
302121,18-DEC-11,15-DEC-11,Dawood,,en,70.31.42.125,bbutchart@sympatico.ca,14257540,000000121910855,5,5,Hire unemployed Canadian technicians instead of outsourcing technical assistance from India,4
302122,19-DEC-11,17-DEC-11,Julio,,en,174.89.124.218,rfwatts@sympatico.ca,14286456,000000121965699,4,4,,5
302123,19-DEC-11,16-DEC-11,Omar,,fr,174.95.124.168,lucie.periard@sympatico.ca,14274552,000000121942326,5,5,satisfaite du service que j'ai reçu.,4
302124,19-DEC-11,18-DEC-11,Quintin,,en,64.228.67.8,jimbob2000@sympatico.ca,14291920,000000121974748,5,5,,5
302125,19-DEC-11,18-DEC-11,Sujay,,en,70.53.41.254,Lynn.Jeffries@sympatico.ca,14288396,000000121971735,1,1,"Have staff crossed trained. This was my FOURTH attemp to have a simple question answered and the response I received was let me put you through to the other department.  I ""chatted"" with four seperate peole then give two phone numbers; one was not open when I called and this one I waited nearly 10 minutes before I was connected to someone. I simple wanted to know. If I purchase two new smartphones from Bell can I use my existing landline phone on one of them and cancel the landline. I origially thought I would definetly use bell as my provider but after this; I am open to any cell phone provider.   ",2
302126,19-DEC-11,18-DEC-11,Edwin,,en,64.231.99.66,cab@sympatico.ca,14289446,000000121970948,5,5,you couldn't have done any better I was completely satisfied,5
302127,19-DEC-11,17-DEC-11,Jose,,en,74.14.6.3,richardcummings3@sympatico.ca,14286502,000000121958194,5,5,,4
302128,19-DEC-11,18-DEC-11,Vijayashanti,,en,74.15.98.183,hbull@sympatico.ca,14291316,000000121977964,5,2,Fix your phones when ever i have to call you can never hear them it is like the phone call is coming from over seas.,3
302129,19-DEC-11,18-DEC-11,Khan,,en,70.26.101.144,j.pallin@sympatico.ca,14291588,000000121967832,5,5,,4
302130,19-DEC-11,18-DEC-11,Leni,,en,184.148.132.243,moore.family@sympatico.ca,14293724,000000121968850,4,3,,4
302131,19-DEC-11,18-DEC-11,Methil,,en,74.14.159.121,rob.anthony@sympatico.ca,14294752,000000121976101,5,5,Accessing customer support requires lengthy  voice mail choices.,4
302132,19-DEC-11,18-DEC-11,Jaime,,en,70.27.84.90,stuartheating@bell.net,14295488,000000121975503,2,1,fixed the problem,1
302133,19-DEC-11,18-DEC-11,Claudia,,en,74.15.25.29,joe_montgomery@sympatico.ca,14292050,000000121975915,4,4,,4
302134,19-DEC-11,18-DEC-11,Manel,,fr,69.159.181.60,mimi.roch@sympatico.ca,14293616,000000121972365,5,5,,5
302135,19-DEC-11,18-DEC-11,Zoubeir,,fr,76.67.191.132,denis.oreilly@sympatico.ca,14290206,000000121978589,5,5,absolument rien excellent service et courtoi,5
302136,19-DEC-11,18-DEC-11,Quintin,,en,70.53.50.11,sauriolj@sympatico.ca,14295084,000000121968136,3,2,explain why I get throttled when I download files. or offer a discount since I am no receiving 100% service,2
302137,19-DEC-11,18-DEC-11,Georges,,fr,69.156.214.156,rblais@bell.net,14294548,000000121967940,4,4,,5
302138,19-DEC-11,18-DEC-11,Gautham,,en,69.158.174.151,brad.cline@sympatico.ca,14289312,000000121977470,5,5,"Nothing really, the call was answered quickly and the problem resolved",5
302139,19-DEC-11,18-DEC-11,Claudia,,en,70.52.141.167,mdbrox@sympatico.ca,14293414,000000121973831,5,5,,5
302140,19-DEC-11,18-DEC-11,Karla,,en,184.147.42.109,gary.mabee@sympatico.ca,14290950,000000121979676,3,2,"Keep my internet working
Tell me why it is out
Tell me when it would be working
Tell me why I didn't get a red light on my modem
Have a better conection on the phone line etc.",3
302141,19-DEC-11,17-DEC-11,Nagender,,en,65.92.51.85,iyer@bell.net,14283010,000000121959777,1,2,"Not kept me on hold for over an hour while you fix your issues, let the customer go while you work behind the scenes. Call him back when you know how you want to proceed. His time is valuable, more valuable than your monthly rent.",1
302142,19-DEC-11,18-DEC-11,Arbi,,fr,69.156.140.137,j.belair8774@sympatico.ca,14291566,000000121975382,5,5,"Effacer l'échec que j'ai vécu péniblement le 13 décembre 2011.
Mais le service était poli et attentionné malgré tout...",5
302143,19-DEC-11,18-DEC-11,Arthur,,en,76.71.97.253,tomfohara@sympatico.ca,14295776,000000121969288,5,5,have mor eknowledgeable and easy to understand Help Desk people.,5
302144,19-DEC-11,18-DEC-11,Anne,,en,184.144.24.232,ballik@sympatico.ca,14288962,000000121975149,4,4,,5
302589,21-DEC-11,20-DEC-11,Temsu,,en,67.70.207.135,elmerclark@sympatico.ca,14307042,000000122011702,5,5,I was happy with your help.,5
302590,21-DEC-11,20-DEC-11,Sonia,,fr,174.93.246.178,prheaume@sympatico.ca,14309900,000000122011700,1,,"Me permettre de parler à des gens qui me comprennent. Je suis client chez-vous depuis plus de 40 ans. c'était pitoyable.  Ils baragouinaient le français.  Vous faite durs!

Pierre Rhéaume
(450) 774-0948",1
302591,21-DEC-11,20-DEC-11,Himanshu,,en,64.231.55.133,oebrahim@sympatico.ca,14309620,000000122011986,1,1,"less communication between your sales department
",2
302592,21-DEC-11,18-DEC-11,Gustavo,,en,70.50.62.223,radan.milenko@sympatico.ca,14294458,000000121972029,5,5,,5
302593,21-DEC-11,20-DEC-11,Aymen,,fr,74.15.204.2,denis-gilbert@bell.net,14306738,000000122015790,4,5,avoir un technicien qui parle mieux francais parce que je ne comprenais pas tout sa demande.merci nous avons quand meme résolu le probleme,5
302594,21-DEC-11,16-DEC-11,Divya,,en,70.48.112.31,don.huxtable1@sympatico.ca,14270956,000000121948379,5,5,keep my internet connected!,4
302595,21-DEC-11,20-DEC-11,Moncef,,fr,174.92.170.231,lise.my.turgeon@sympatico.ca,14308674,000000122016842,4,4,"c'était pour un renouvellement de mon internet, donc facile",5
302596,21-DEC-11,18-NOV-11,Hema,,en,69.165.232.9,sergey.gavritiskiy034@sympatico.ca,14025056,000000121327890,3,1,Give customers what they pay for!,1
302597,21-DEC-11,20-DEC-11,Julie,,fr,67.68.20.69,jackie.lamarche@sympatico.ca,14307846,000000122012663,5,5,Son nom est Julie tres competente et polie. Vous avez une perle elle m'a refere a Espace Bell et j'ai obtenu tous les bons renseignements pour mon demenagement. Merci,5
302598,21-DEC-11,20-DEC-11,Gasri,,fr,184.148.216.199,j.a.redmond@sympatico.ca,14307822,000000122010345,4,4,m'expliquer pourquoi vous choissisez les mots de passe,4
302599,21-DEC-11,20-DEC-11,Shakeel,,en,50.100.83.82,marilynhardacre@sympatico.ca,14308998,000000122018317,4,4,,4
302600,21-DEC-11,20-DEC-11,Rudys,,en,174.91.60.13,lonrose@bell.net,14308716,000000122008763,5,4,,5
302601,21-DEC-11,20-DEC-11,Nadia,,en,76.64.12.241,mark.1@sympatico.ca,14309018,000000122010268,4,4,,5
302602,21-DEC-11,20-DEC-11,Carlton,,en,67.71.20.241,steve.jordan@sympatico.ca,14310716,000000122018525,3,2,"Fixed the problem!!! Carlton eventually passed on the situation to the ""back room"". Hopefully i will have a solution in 72 hours. My neighbour across the street has no problem with Nexicom!",2
302603,21-DEC-11,19-DEC-11,Nizar,,fr,70.26.246.67,jean-louis.bibeau@sympatico.ca,14300334,000000121993490,4,4,,5
302604,21-DEC-11,20-DEC-11,Juan Carlos,,en,76.65.26.67,rkemeny@sympatico.ca,14310188,000000122010140,5,5,nothing,5
302605,21-DEC-11,17-DEC-11,Padala,,en,74.14.29.153,cntaylor@sympatico.ca,14280930,000000121963266,5,4,,5
302606,21-DEC-11,19-DEC-11,Yves,,en,64.228.73.11,j.hatnean@sympatico.ca,14300118,000000121987614,5,4,,5
302607,21-DEC-11,20-DEC-11,Ahmed,,fr,174.91.235.214,carol.bourget@sympatico.ca,14306300,000000122015647,4,5,"Employé très efficace mais un peu impatient.
Merci",5
302608,21-DEC-11,20-DEC-11,Latregan,,fr,184.147.254.145,sylvain_laverdiere@sympatico.ca,14310816,000000122017626,4,4,M'offrir le Fibe 7 qui est maintenant disponible dans mon secteur...,3
302609,21-DEC-11,20-DEC-11,Tarek,,fr,70.52.105.77,gcanu4@sympatico.ca,14307338,000000122010853,4,4,,4
302610,21-DEC-11,15-DEC-11,Vijay,,en,184.145.90.76,ghogle@bell.net,14260400,000000121924109,1,3,On Dec 13/11 I first notice I had no dial tone and no internet.  I called Bell from work and they immediately resolved the phone issue but the internet still did not function.  After that I got nothing but the run-around with technicians and bell communication office and it took over a week for me to get internet again.  There should be better communication between Bell communication Center and the technicians.,1
302611,21-DEC-11,20-DEC-11,Faouzia,,fr,76.67.171.229,e_solis@sympatico.ca,14306964,000000122015156,2,3,"j'aimerais vous aviser qu'il y a des gens qui font de la sollicitation a partir du numero 1-866-585-1887 a TOUS les jours. Je ne peux pas recevoir ce type d'appels a TOUS les jours.
Lorsque vous rappeler a ce numero une machine repond qu'il s'agit de BELL qui veut mon opinion. SVP veuillez vérifier car aujourd'hui j'ai recu 2 appels. le dernier etait a 18:15 et les personnes qui appellent ne s'exprime pas en francais et ne comprenne pas le francais. Je suis sur la liste ""DO NOT CALL ME"" et je recois ces appels. j'aime beaucoup Bell et quelqu'un peut etre a l'interne est entrain de ternir votre bonne réputation.
Merci de me lire.
bonne journée!",
302612,21-DEC-11,20-DEC-11,Lance,,en,174.93.24.248,adam.rosen@sympatico.ca,14305608,000000122013767,4,4,,2
302613,21-DEC-11,20-DEC-11,Jeannette,,en,184.146.175.234,heidiandsteve@sympatico.ca,14307652,000000122010225,1,1,listen to me,1
302614,21-DEC-11,18-DEC-11,Karina,,en,69.159.84.113,russell.johnston@sympatico.ca,14294918,000000121976028,4,4,,4
302615,21-DEC-11,20-DEC-11,Karen,,en,70.48.255.192,grace.m@bell.net,14307510,000000122012676,3,4,The wait time on the phone and process to resolve an issue is very long. We are new customers and have experienced several problems with cost of tv programs and how the theme packages are grouped. When we added one of the Sports packages we weren't told that it's seasonal and now we are stuck with it until March 2012. We feel we are paying too much for what we are getting.,
302616,21-DEC-11,20-DEC-11,Priyanka,,en,69.157.120.121,dteodoro@sympatico.ca,14306942,000000122015309,5,5,The service was great,5
302617,21-DEC-11,18-DEC-11,Wael,,fr,67.70.48.246,andreanne.drouin@sympatico.ca,14288746,000000121969075,2,2,"A indiqué un mauvais conseil, un autre conseillé de bell (via le clavardage, a dit de ne pas faire ce que ce conseillé a dit)",1
302618,21-DEC-11,18-DEC-11,Chelsey,,fr,67.70.48.246,andreanne.drouin@sympatico.ca,14288748,000000121968933,3,,"Semble résolu, mais le courriel de conformation recu par la suite ne comprennait pas tous les éléments dit par la représentante, alors pas certain qu'elle est bien appliqué le rabais qu'elle a promis.",3
302619,21-DEC-11,18-DEC-11,Sudheer,,en,76.65.186.8,volcanorose@sympatico.ca,14295966,000000121971479,3,2,"provide a better a quicker resolve in less than 24 hours

a) check / verify restore highspeed network service in the client's area
as quickly as possible",3
302620,22-DEC-11,16-DEC-11,Liza,,en,69.158.169.226,erika.fels@bell.net,14259798,000000121929236,5,5,"Not a thing.  Liza is a fantastic service provider.  Give the girl a raise, she deserves it greatly!  Merry Christmas everyone.

**As an internet/home phone/t.v. subscriber, you should offer a free cell phone, with  unlimited local usage, as a bonus.  Especially since Shaw is offering $100.00 Visa cards, to change service providers.**",5
302621,17-DEC-11,15-DEC-11,Temsu,,en,76.68.94.92,bobsyl1@sympatico.ca,14257780,000000121915472,5,4,,4
301023,21-DEC-11,20-DEC-11,Ruth,,en,70.53.73.189,Chippers@bell.net,14305418,000000122014081,5,5,,5
301024,21-DEC-11,20-DEC-11,Danny,,en,184.144.73.49,eyebug@sympatico.ca,14307120,000000122017433,5,5,N/A,5
301025,21-DEC-11,20-DEC-11,Meriem,,en,67.68.210.203,m-ouellette@bell.net,14308826,000000122010719,4,4,Nothing,4
301026,21-DEC-11,20-DEC-11,Dilip,,en,64.231.65.24,nlmay@sympatico.ca,14309566,000000122011283,5,5,,5
301027,21-DEC-11,20-DEC-11,Kaustabh,,en,174.92.110.187,omalley1@sympatico.ca,14309634,000000122017482,5,5,Absolutely nothing. ,5
301028,21-DEC-11,20-DEC-11,Kaouther,,fr,67.68.82.144,dame-soleil@sympatico.ca,14306598,000000122017921,5,5,rien,5
301029,21-DEC-11,20-DEC-11,Joyce,,en,74.216.242.54,christopherdoiron@sympatico.ca,14306452,000000122013625,3,3,"Act more like a human than a company.

Joyce was greeted by me with hostility and handled it very well as a Bell representative. 

Bell on the other hand is sliding away from my comfort zone.",
301030,21-DEC-11,20-DEC-11,Karen,,en,70.24.176.95,russo1934@bell.net,14310336,000000122011878,5,5,,5
301031,21-DEC-11,19-DEC-11,Benjamin,,en,184.146.175.119,klotzfamily@sympatico.ca,14301062,000000121981747,5,5,,5
301032,21-DEC-11,20-DEC-11,Julio,,en,174.94.67.28,henhoeffers@sympatico.ca,14307666,000000122014749,5,5,"There is nothing at this time that could be improved with your Bell service.
Julio was knowledge, polite, and patience with me.
Thank you.  ",5
301033,21-DEC-11,20-DEC-11,Danielle,,en,76.70.105.149,khward@bell.net,14308416,000000122011641,3,1,Train your representatives not to give stock answers to questions that are important to the customer. Also Bell should permit customers to relay concerns to the proper department rather than being stonewalled by people in varying call centre locations.,2
301034,21-DEC-11,20-DEC-11,Gopi Rathinam,,en,70.30.19.99,jim.kerrio@sympatico.ca,14308068,000000122011865,5,5,,4
301035,21-DEC-11,20-DEC-11,Leni,,en,70.51.225.196,manierobis@sympatico.ca,14308926,000000122009643,5,5,,3
301036,21-DEC-11,20-DEC-11,Kaustabh,,en,70.27.74.68,bob-ev@bell.net,14306094,000000122014486,5,5,nothing,5
301037,21-DEC-11,20-DEC-11,Milo,,en,70.30.71.187,rrockstone@sympatico.ca,14310314,000000122014764,4,4,,4
301038,21-DEC-11,20-DEC-11,Rene Jose,,en,70.31.43.154,ernor@sympatico.ca,14307082,000000122010377,4,4,,5
301039,21-DEC-11,20-DEC-11,Ingrid,,en,74.15.94.191,peter.y@sympatico.ca,14309798,000000122012403,5,5,,5
301040,21-DEC-11,20-DEC-11,Thomas,,en,74.14.73.29,raylebeau@sympatico.ca,14310026,000000122014557,5,5,The service was exceptional!,5
301041,21-DEC-11,20-DEC-11,Ryan,,en,74.14.73.29,raylebeau@sympatico.ca,14310028,000000122015553,5,5,The service provided was exceptional!,5
301042,21-DEC-11,20-DEC-11,Alicia,,en,76.71.94.73,jbillyard@sympatico.ca,14307934,000000122013826,5,5,everything was done very well,5
301043,21-DEC-11,20-DEC-11,Mary ruksana,,en,184.145.51.236,KABarkas@bell.net,14305466,000000122010816,5,5,"NOTHING.

KEEP YOUR STAFF TRAINED, KNOWLEDGEABLE AND  COURTEOUS",5
301044,21-DEC-11,20-DEC-11,Majdi,,fr,70.53.196.54,newffi@bell.net,14309514,000000122020067,4,5,"tout a ete couvert

merci",5
301045,21-DEC-11,20-DEC-11,Bochra,,fr,74.12.230.88,caridem@sympatico.ca,14306284,000000122011310,5,5,Tout est bien,5
301046,21-DEC-11,19-DEC-11,Sondes,,fr,69.156.86.130,dlacasse1000@sympatico.ca,14298648,000000121985570,5,5,,4
301047,21-DEC-11,20-DEC-11,Ronald,,en,65.95.9.208,evamos@sympatico.ca,14307108,000000122011112,,,"1. Problem to send email solved satisfactorly.
2. Problem why sympatico homepage reacts so slowly since homepage was changed is not satisfactory.",
301048,21-DEC-11,20-DEC-11,Steph,,en,50.100.38.221,aitchem@sympatico.ca,14305662,000000122011621,4,4,Your agent was very helpful in an unusual situation.,5
301049,21-DEC-11,20-DEC-11,Priya,,en,70.27.96.46,bob.gms@sympatico.ca,14306096,000000122017729,5,5,My being able to hear better.,5
301050,21-DEC-11,20-DEC-11,Edwitch,,en,50.101.91.90,egdaoust@bell.net,14307008,000000122014788,5,5,the representative was excellent in helping me,5
301051,21-DEC-11,20-DEC-11,Rebecca,,en,64.231.101.229,tyler.puurunen@sympatico.ca,14311056,000000122011338,5,5,Automatic voice messaging should have a shortened introduction.A customer should not have to scroll through a lengthy menu to reach support service for his/her particular problem.,4
301052,21-DEC-11,20-DEC-11,Mir,,en,70.48.197.77,little_froggy@bell.net,14308686,000000122018107,5,5,,4
301053,21-DEC-11,19-DEC-11,Romeo,,en,70.51.162.254,barry.simmons@sympatico.ca,14297160,000000121991405,5,5,The problem has been resolved and everyone is happy,4
301054,21-DEC-11,20-DEC-11,Aaron,,en,70.55.50.222,candicevincent@bell.net,14306268,000000122011329,5,5,nothin it was a good call,4
301055,21-DEC-11,14-DEC-11,Arthi,,en,70.50.34.67,oldaudiodude@sympatico.ca,14252576,000000121885157,2,1,"Answered the phone after i was left on hold for over 15 mins. Had to call back and then transferred. Went through a series of password changes that did not resolve the problem. I needed to go into a meeting after 25mins on the the line, and was told a supervisor would call me back. I had to call again to get the issue resolved. The issue was that i was blocked out of my email account. this wouldn't have been too bad if i was at home, but i was on a business trip...thanks bell...",1
301056,21-DEC-11,20-DEC-11,Pradheep Kumaar,,en,184.144.21.72,greyhawk1@sympatico.ca,14307540,000000122015733,5,3,"Nothing really. What was done yesterday was done very well. However, I am still experiencing slow downloads.In fact, the internet connection (light) on the modem has terminated a number of times and then reconnected. This may be the fault of the modem itself. Pradheep is to call today as a follow up to yesterday's service. I'm sure we will be able to figure out this problem.",5
301057,21-DEC-11,20-DEC-11,Reginald,,en,67.71.56.82,jtzoumboulis@sympatico.ca,14308258,000000122014457,4,4,,4
301058,21-DEC-11,19-DEC-11,Kimberly,,en,216.104.101.106,cliffordfraser@bell.net,14298050,000000121986179,1,1,"ive been with bell for over 50 years , and you have these forners call cant understand what the hell there saying not please will bell at all . the internet i cancelled , it take 30 days to do plus a charge of 100.00 for cancellimg thats bullshit                         . i did not go on a contrck the guy that phone here i could not under stand i said yes at first as i that he said is this vera fraser  than he keeped talking than i said no not changing anything , well the asshole did and that is not right . if youd would have canadian people there that talk english than people could understand as these god dam firenerd you can understand one god dam word there saying.  plus yous are getting to hi on your prices , so im switching all to eastlink .
",1
301059,21-DEC-11,16-DEC-11,Alisia,,en,184.147.4.77,gilmourmanor@sympatico.ca,14272080,000000121937019,5,4,,5
301060,19-DEC-11,18-DEC-11,Aroua,,en,65.94.86.125,miriam.young@sympatico.ca,14293640,000000121971452,4,4,"I am sight impaired.  Someone else did the inquiry and I believe the problem was resolved and all is well for now.
",5
301061,19-DEC-11,18-DEC-11,Daniel,,en,65.93.196.172,mikeandmarg2@sympatico.ca,14293592,000000121968585,4,4,,4
301585,18-DEC-11,17-DEC-11,Jose,,en,70.30.53.163,daove@sympatico.ca,14281198,000000121953195,3,3,"This was the third call to Bell in about 2 weeks - The first time it was resolved for a short period by a home technician but the problem rearose.
Th second time the home technician was not a sympatico expert (xpressview) and was useless (no tools etc.)
This time the modem was reset by an office technician and so far is stable.",3
301586,18-DEC-11,15-DEC-11,Danielle,,en,67.70.46.74,michael.mohr@sympatico.ca,14264032,000000121911159,4,4,,5
301587,18-DEC-11,14-DEC-11,Diego,,en,70.54.90.119,pm.draper@sympatico.ca,14253134,000000121887252,5,5,"Nothing. I asked a question, and he was able to provide an answer quickly and thoroughly, in a completely understandable manner.",5
301588,18-DEC-11,17-DEC-11,Mir,,en,74.15.100.253,rjbaker2@sympatico.ca,14286544,000000121959377,2,3,"educate person to understand that not everyone is as smart as he thinks he is!
More understanding of person & problem and less condescending attitude. The reason he has a job is to solve problems of Bell customers",3
301589,18-DEC-11,17-DEC-11,Cristobal,,en,50.101.48.205,b-k541@sympatico.ca,14279930,000000121953827,3,4,Let people in Canada deal with people in North America. Tech service is more knowledgeable and experienced here. My opinion of course. There also needs to be more flexibility in Bell policy! Which is my MAIN issue with Bell.,3
301590,18-DEC-11,17-DEC-11,Bernard,,en,184.146.166.174,e-easby@sympatico.ca,14281730,000000121956781,3,2,"People from India speak too quickly and if one has a slight hearing problem and they are using lousy headsets, they are difficult to understand and hear.  They were most polite and helpful but if they use poor communicators, what is the point?  They seemed to fix the problem, but obviously did not as I had to call back again.  I ended up spending too much of my time on two calls trying to understand what they were saying.  I was able to hear their 
supervisor very clearly on the second call, so it was not my phone line or my hearing loss to blame. ",3
301591,18-DEC-11,17-DEC-11,Mohamed,,fr,184.148.234.40,patricia-f.labbe@sympatico.ca,14285878,000000121966206,5,5,,5
301592,18-DEC-11,13-DEC-11,Souhir,,fr,76.68.197.222,oestre@sympatico.ca,14240002,000000121865280,5,4,,3
301593,18-DEC-11,15-DEC-11,James,,en,76.64.97.222,a.barrett@sympatico.ca,14256648,000000121920578,4,4,"An email confirmation of my new telephone and internet monthly costs that were agreed upon in our conversation would be appreciated. While I trust that James will put the new and reduced rates into your system, my past experience has been that this information is not always accepted by the personnel who send me an invoice each month.",4
301594,18-DEC-11,17-DEC-11,Mohammed,,en,174.91.118.150,lynn.mark@sympatico.ca,14284562,000000121959866,5,5,,5
301595,18-DEC-11,15-DEC-11,Ashok,,en,184.146.101.49,rdoobay_580@sympatico.ca,14265606,000000121924631,2,2,"i want to view my Bell Account. on line!
why is it not accept my user name and Pass word, it is giving a message that is already in use.",4
301596,18-DEC-11,15-DEC-11,Skander,,fr,76.64.91.144,cdlenghan@sympatico.ca,14258268,000000121927142,2,2,J'ai replacer un appel le dimanche et ctte personne  a vraiment règlé le problème,4
301597,18-DEC-11,17-DEC-11,Hemavathi,,en,70.27.31.185,phylanddon@sympatico.ca,14286062,000000121960086,5,5,,5
301598,18-DEC-11,17-DEC-11,Sarra,,fr,70.55.134.98,cnbruneau@sympatico.ca,14280924,000000121959742,5,5,,5
301599,18-DEC-11,17-DEC-11,Taha,,fr,69.156.170.44,blaisc6@sympatico.ca,14280198,000000121957769,5,5,,5
301600,18-DEC-11,13-DEC-11,Hssen,,fr,69.159.134.15,louise_julien@sympatico.ca,14238248,000000121868372,4,4,,5
301601,18-DEC-11,14-DEC-11,Cecile,,en,65.95.212.238,joanne.ruediger@sympatico.ca,14249552,000000121884578,5,4,,4
301602,18-DEC-11,17-DEC-11,Moses,,en,70.30.60.92,cat_all@bell.net,14280584,000000121955045,5,5,"I, am verry happy,we are connected to the 
Internet.The technician that came to our home
Was  the best! THANKYOU!",5
301603,18-DEC-11,17-DEC-11,Jose,,en,174.95.201.194,don.coote@sympatico.ca,14281600,000000121956616,5,4,,5
301604,18-DEC-11,17-DEC-11,Anirban,,en,74.14.155.89,wilbrown@sympatico.ca,14288052,000000121966397,4,4,know more about installinf Gmail accounts,4
301605,18-DEC-11,17-DEC-11,Med Amine,,fr,76.69.109.141,verrette@sympatico.ca,14287884,000000121964267,1,1,"Prendre le temps d'écouter mon problème et le résoudre.J'ai dû me connecter 3 fois pour 3 questions qui n'ont pas été corrigés.J'ai l'impression qu'il n'avait pas le temps de s'occuper de moi.
Aujourd'hui,j'ai parlé avec Houcem qui m'a donné un très bon service...il a pris le temps et tout semble corrigé.",4
301606,18-DEC-11,04-DEC-11,Shinoj,,en,74.14.12.64,vmchiappetta@sympatico.ca,14205172,000000121674648,4,4,,4
301607,18-DEC-11,15-DEC-11,Mohammed,,en,71.251.75.130,klmbmm@sympatico.ca,14250276,000000121906108,5,4,,5
301608,18-DEC-11,17-DEC-11,Chiheb,,fr,67.68.90.108,f-trud@sympatico.ca,14282010,000000121962471,5,5,,5
301609,18-DEC-11,17-DEC-11,John,,en,69.157.41.189,jas.dobbing@sympatico.ca,14283214,000000121966227,5,5,,5
301610,18-DEC-11,17-DEC-11,Moses,,en,174.89.58.44,lawrence.cragg@sympatico.ca,14284226,000000121953776,4,5,I had a little difficulty with the Indian accent but otherwise your representative knew what he was doing.,4
301611,18-DEC-11,15-DEC-11,Faouzia,,fr,67.70.103.132,gizou@sympatico.ca,14260468,000000121913236,5,4,pas rien,5
301612,18-DEC-11,17-DEC-11,Michael,,en,70.30.239.238,margaret.boyes@bell.net,14284774,000000121958898,4,5,Have had the issue -- connection to your email system performed as part of the installation on Thursday Dec 15. Even better would have been to tell me IN ADVANCE what my new email address would be so that I could send out the large batch email to all my contacts without YOUR system then blocking me from sending anything else.,3
301613,18-DEC-11,17-DEC-11,Diego,,en,76.69.149.24,breaultv@sympatico.ca,14280316,000000121961881,5,5,,5
301614,18-DEC-11,16-DEC-11,Aymen,,fr,70.26.237.244,michelinegauthier51@sympatico.ca,14275350,000000121935082,4,4,Essayer de résoudre en moins de temps si cela est possible.,5
301615,18-DEC-11,15-DEC-11,Daniella,,en,70.27.135.139,brandtner@sympatico.ca,14257840,000000121912945,5,2,"We called Bell (Sympatico)for information 
about wireless conection,Daniella was very friendly and gave as  helpful informatio,she also called as back the next day to help as setting up the wireless conection, but we missed the call,
The next person we spoke to was not much help at all. ",4
301616,18-DEC-11,15-DEC-11,Mathew,,en,76.71.36.165,webeatons@sympatico.ca,14267762,000000121908667,4,4,,4
301617,18-DEC-11,13-DEC-11,Yahia Isameddine,,fr,70.49.94.72,jacinthemurray@sympatico.ca,14236332,000000121875925,2,2,Le conseiller me dit qu'il a modifié quelque chose dans ma connexion. Cependant je perds encore la connexion. ,3
301618,17-DEC-11,16-DEC-11,Johanna,,en,65.93.40.204,FITCH6@sympatico.ca,14268218,000000121932671,3,2,lower prize for service,2
301619,17-DEC-11,16-DEC-11,Ivette,,en,184.147.212.207,j.vanderwerf@bell.net,14272786,000000121947258,2,,Speak with a person in canada,3
301620,17-DEC-11,16-DEC-11,Tyrone,,en,69.158.77.35,kmlsm@sympatico.ca,14273954,000000121944221,5,4,na,4
302145,19-DEC-11,18-DEC-11,Srinivas,,en,184.145.77.22,rmmorton@sympatico.ca,14294744,000000121978452,3,3,The outage was for approx 5 hours. I was told that there was an outage in the area and that it would be resolved during the evening. It finally came back on at 23:50 hrs. I was told to try rebooting the modem every once in a while. I think that after a couple of hours I should have been advised of the progress of the outage. I was in the telecom business for 33 years in the military and we had certain protocols when it came to outages one of which was to keep the customer informed as to the progress. I know that Bell owns most of the lines and they are leased to other telecom companies but in my case Bell is the only carrier because of where I live.,4
302146,19-DEC-11,16-DEC-11,Amir,,fr,209.226.98.33,jaclinepaquette@sympatico.ca,14272840,000000121948840,5,5,,5
302147,19-DEC-11,18-DEC-11,Amine,,fr,174.92.166.187,philippeguilbault@sympatico.ca,14294254,000000121978117,5,5,"Au départ, je n'aurais pas à avoir à téléphoné au SAC. Mon appel est du à une erreur de la facturation. Par contre, la demoiselle qui a répondu à mon appel était courtoise et efficace. Merci.",4
302148,19-DEC-11,17-DEC-11,Zoubeir,,fr,65.93.48.38,fg27@sympatico.ca,14282094,000000121966528,5,4,,4
302149,19-DEC-11,16-DEC-11,Huu,,en,174.88.19.84,lrichard3@bell.net,14274524,000000121944994,5,4,,4
302150,19-DEC-11,18-DEC-11,Geoff,,en,184.147.123.159,rsypaczynski@sympatico.ca,14294902,000000121974931,5,5,Geoff was excellent helping me out and correcting errors of bell's proceses along the way.I started entire process with other agent.Along the way either by mistake or on purpose he connected me to completly different office>I was not able to get good enogh reception to find out what was it all about.Thouse people decided to disconnect and call me back.That did not happened and I called Bell again very upset about my original issue and the way all of the sudden went..I would commence Geoff as to be able to work with angry customer and to fix difficult issues but this I will be able to check at next billing cycle.,4
302151,19-DEC-11,18-DEC-11,Twinx,,en,64.231.13.52,bjroffel@sympatico.ca,14289192,000000121973295,2,2,Not over charge me!!!!!,2
302152,19-DEC-11,18-DEC-11,Mohammed,,en,76.67.100.121,lapao@bell.net,14292646,000000121978922,5,5,,5
302153,19-DEC-11,16-DEC-11,Samiha,,fr,76.67.156.4,nvaskelis@sympatico.ca,14275950,000000121938408,2,3,QUE LA PERSONNE PARLE UN PEU PLUS LE FRANÇAIS. J'AVAIS DE LA DIFFICULTÉ À LA COMPRENDRE ET JE NE SAIS TOUJOURS PAS SI MON PROBLÈME EST RÉSOLU.,3
302154,19-DEC-11,14-DEC-11,Susy,,en,70.29.0.19,RHODES9@sympatico.ca,14243818,000000121899327,4,3,,4
302155,19-DEC-11,16-DEC-11,Mohamed,,fr,76.64.248.160,vbergeron@sympatico.ca,14278532,000000121945687,4,4,,4
302156,19-DEC-11,18-DEC-11,Amine,,fr,184.146.255.36,dominic254@sympatico.ca,14290382,000000121978128,5,5,Amine etait excellent !,5
302157,19-DEC-11,17-DEC-11,Leni,,en,65.92.151.253,fred.diane@sympatico.ca,14282218,000000121954596,4,4,,5
302158,19-DEC-11,17-DEC-11,Kevin,,en,74.15.246.78,jeanettewalsh1@sympatico.ca,14283312,000000121960345,2,2,"Since we have an ongoing problem with our internet service I am naturally unsatisfied.  I appreciate being unable to get service on the week-end but did not expect to have to wait until the 22nd.  It is working at this moment but it can stop anytime, we had a good technician in two weeks ago but again the issue remains.  I am totally unsatisfied with the service issue ...but not the technicians or personnel on the telephone...I explained we are going away Thursday and the only one home will be my 89 year old father-in-law until my daughter comes home from work.  Firsat I was told Tuesday then it was changed to Thursday...ARE THERE NO EXCEPTIONS HERE.  ",2
302159,19-DEC-11,18-DEC-11,Harathi,,en,184.145.84.203,louiseross@sympatico.ca,14292942,000000121974123,5,5,Not have it happen at all. haha,5
302160,19-DEC-11,18-DEC-11,Chad,,en,184.146.4.50,r.kitely@sympatico.ca,14294442,000000121973767,5,5,"Except for waiting so long to get a tech support rep., can't think of a thing.",5
302161,19-DEC-11,17-DEC-11,Romeo,,en,70.50.190.8,sdove@sympatico.ca,14287032,000000121961211,4,4,nothing this time service was good and on time,4
302162,19-DEC-11,18-DEC-11,Wassim,,fr,184.144.188.132,bas_bergmann@sympatico.ca,14289012,000000121976254,5,5,,5
302163,19-DEC-11,18-DEC-11,Rahali,,fr,184.144.142.194,perreaultpoudrier@sympatico.ca,14294210,000000121979186,1,1,repondre directement a la question pose et rendre le superviseur disponible,2
302164,19-DEC-11,18-DEC-11,Mariame,,en,184.147.5.74,kokongf@sympatico.ca,14292542,000000121975341,3,4,"It's hard to understand each other because if her accent. She didn't quite answer what i was asking and just kept on pushing for the bundle package. I had to speak to her in short sentences until she got what i was trying to ask . Yet she was helpful. The next one, i think his name was Mike, to whom i was forwarded to inquire abt home phone. I could hardly hear him and i told him so. Yet, he did not make any effort whatsoever to speak louder. He was uninterested and almost bored. He didn't seem to try to be helpful at all. If there was an interruption bec of some noise, he just kept on going even if i told him to hold for a moment. Eventually, he just hang upnon me even without saying goodbye. Nothing was resolved abt my inquiries. He is a disgrace to your company. He came across as arrogant and unhelpful",2
302165,19-DEC-11,18-DEC-11,Nelson,,en,67.71.143.13,gdkett@sympatico.ca,14291002,000000121978605,5,4,,5
302166,19-DEC-11,16-DEC-11,Eric,,en,70.24.169.75,cartile@sympatico.ca,14269744,000000121948561,3,3,Was forced to hard reset my modem. That reset all my network settings. I am still working on my network. The modem wireless connection is not stable.,3
302167,19-DEC-11,15-DEC-11,Priya,,en,74.14.46.216,serahdifo_11@bell.net,14266460,000000121907668,3,2,the comment I made on my prior survey actually applies to my morning call. My evening call went great. she offered compensation for the overcharges and asked that i monitor my usage and to call back if it continued which i did today.,4
302168,19-DEC-11,18-DEC-11,Sami,,fr,174.91.206.195,denisfleury@sympatico.ca,14290216,000000121968339,5,5,,5
302169,19-DEC-11,18-DEC-11,Skander,,fr,70.55.209.246,francois.carmen@sympatico.ca,14290862,000000121969565,4,4,que mon compte total de 3 services avec bell me coute moins cher serais très apprécié voilà ce qui rendrais mon expérience absolument fabuleuse,5
302170,19-DEC-11,18-DEC-11,Med Ramzi,,fr,76.68.199.240,i.labrie@sympatico.ca,14291454,000000121976301,5,5,,5
302171,19-DEC-11,18-DEC-11,Anne,,en,184.145.81.219,drewr@sympatico.ca,14290452,000000121972629,4,4,,5
302172,19-DEC-11,18-DEC-11,Danny,,en,70.50.223.199,mccabes1@bell.net,14293394,000000121975760,3,1,"the rep was away to try to find out why I had no service.I accidently hung up on her.
Next call I got my answer quickly.",3
302173,19-DEC-11,18-DEC-11,Alonia,,en,70.50.223.199,mccabes1@bell.net,14293396,000000121975943,4,4,Got answer quickly as to why no sevice .,4
302622,18-DEC-11,17-DEC-11,David,,en,184.146.166.174,e-easby@sympatico.ca,14281732,000000121952959,3,4,"Again I refer back to my first comments.
It is bad enough to have a problem which requires your help, but to have to struggle to hear and understand the technician is a lousy way to help customers already frustrated by disreputable people using my mail account.  The techs did not lack knowledge and very obviously had good skills and manners, but the bad communications devices made the whole thing into an even more frustrating excperience.",3
302623,18-DEC-11,15-DEC-11,Seshadri,,en,70.52.229.218,jnperfetto@sympatico.ca,14261768,000000121919130,5,4,"better internet service on my street soon,speed is to slow.",5
302624,18-DEC-11,16-DEC-11,Harjeeth,,en,174.95.4.146,domenic.catricala@sympatico.ca,14270936,000000121950004,5,5,Nothing,5
302625,18-DEC-11,17-DEC-11,Alexander,,en,69.158.81.217,zimber@sympatico.ca,14288256,000000121961119,5,5,,5
302626,18-DEC-11,17-DEC-11,Sudheer,,en,76.69.16.194,sbaird@sympatico.ca,14286982,000000121966308,1,1,"fix the problems...I never moved the internet wireless cable and suddenly it goes bad
Grandson came over, fixed it himself, and the system is down again.  I feel it is a Bell problem, but cannot afford to have a tech come in to fix it.  There always is a truck at the Bell phone box at the end of my street.  Seems that they mess things up moreso.",
302627,19-DEC-11,18-DEC-11,Andy,,en,192.206.151.130,dpatterson3@sympatico.ca,14290432,000000121969447,4,4,Handled it as well during the previous chat session.  I used chat and was totally unsatisfied with the response.  I felt the agent was totally trying to ignore my issues and just put me off.,1
302628,19-DEC-11,11-SEP-11,William,,en,68.179.97.132,clmcmaster@sympatico.ca,13211230,000000119800628,4,4,,3
302629,19-DEC-11,18-DEC-11,Linda,,en,65.94.59.44,steveandsandi@sympatico.ca,14295460,000000121971478,2,2,Have your staff stay on the line with me (the customer) until the issues is solved.  ,2
302630,19-DEC-11,18-DEC-11,Benjamin,,en,70.50.63.197,bill.champagne@sympatico.ca,14289148,000000121974328,5,5,"Nothing,it was great!",5
302631,19-DEC-11,17-DEC-11,Leni,,en,65.92.175.108,joycedonovan@sympatico.ca,14283704,000000121962325,5,4,,4
302632,19-DEC-11,18-DEC-11,Salvador,,en,174.94.40.202,rluddington@bell.net,14294738,000000121973853,2,1,Fix the problem.,1
302633,19-DEC-11,18-DEC-11,Tyler,,en,76.64.141.73,timothy.ayerst@sympatico.ca,14295740,000000121974988,4,2,"when changing to Fibre internet, don't kill the Bell anti virus subscription previously owned",5
302634,19-DEC-11,18-DEC-11,Med Amine,,fr,76.67.91.202,perron.jacques@sympatico.ca,14294212,000000121975610,4,5,,5
302635,19-DEC-11,17-DEC-11,Krishnan,,en,74.12.48.53,dutchnewfie1@sympatico.ca,14281714,000000121951890,5,5,not a thing the representative was wonderful and helped clear my problem.,5
302636,19-DEC-11,18-DEC-11,Edwin,,en,70.50.153.87,austin19@sympatico.ca,14288904,000000121970242,4,4,nothing,4
302637,19-DEC-11,18-DEC-11,Vijayashanti,,en,216.183.95.179,h_barton06@sympatico.ca,14291250,000000121973749,5,5,,4
302638,19-DEC-11,18-DEC-11,Methil,,en,50.101.53.6,viktory@sympatico.ca,14295950,000000121968638,4,4,"Internet password had to be reset because my moble phone could not access emails. Now that the password is set Bell changed my plan with the phone service. Why do you guys do that? I know I will not get a moble call back, I have had it with Bell!!!! You big companies make us wait and lose our time on an error by someone in your department.",1
302639,19-DEC-11,18-DEC-11,Elmer,,en,216.191.222.15,athey@sympatico.ca,14288880,000000121974949,1,1,"Wait time too long. 
You didnt solve the internet outage problem.
Nothing was offered in response.",1
302640,19-DEC-11,18-DEC-11,Skander,,fr,70.49.60.60,sandra.weaner@bell.net,14295028,000000121970703,4,4,,5
302641,19-DEC-11,18-DEC-11,Dhia,,fr,65.92.142.141,marc08@bell.net,14293146,000000121977433,4,5,"Gardez ce gars  il est très gentil et connait son job.

Merci . Joyeuses Fêtes

Carole M.",4
302642,19-DEC-11,18-DEC-11,Wael,,fr,70.49.60.60,sandra.weaner@bell.net,14295030,000000121972084,5,5,,5
302643,19-DEC-11,18-DEC-11,Zishan,,en,74.12.42.99,newtonh@bell.net,14293866,000000121975546,5,5,nothing,5
302644,19-DEC-11,16-DEC-11,Suzon,,en,70.51.129.147,drporter@bell.net,14271042,000000121935562,2,1,give me another e-mail address for my laptop commuter. She was to call back at 9:30 this morning to complete the task but as of 9:56 I haven't heard from her,3
302645,19-DEC-11,17-DEC-11,Gautham,,en,70.55.13.82,jimgordon72@bell.net,14283474,000000121963195,5,5,,4
302646,19-DEC-11,18-DEC-11,Alvaro,,en,74.14.105.85,s.j.raynor@sympatico.ca,14294942,000000121975967,5,5,,5
302647,19-DEC-11,17-DEC-11,Mohamed,,fr,67.71.180.83,paulet@sympatico.ca,14285922,000000121953909,2,2,"Début : attente de 30 minutes pour avoir une ligne avec un répondant, difficulté a le  comprendre, dorénavant je demanderai à parler avec un vrai Québecois, si non je demanderai de parler au superviseur. Actiellement je recois mes courriels sur mon portable mais je ne peut en envoyer ni mëme en transférer. Sur ordi de bureau je ne recois rien mais je peux en envoyer, je ne comprends pas ce qui ce passe, je doit recommencer mon appel chez Bell. De pus je paie pour entretien à la maison 6.00$ par mois allors je veux du service. Si je ne suis pas satifait à mon appel de ce matin GOOD BYE BELL,je change de fournisseur pour tous mes services. J'ai donné un nouveau nip lors de mon appel de samedi. j'ai recu un courriel du soutien de Bell, et il m'en donne un autre, le quel des deux est le bon, J'en perds mon latin comme on dit. je vous demande donc de corriger cette situation immédiatement.
Les vieux clients de Bell n'ont jamais droit aux rabais que vous faites aux nouveaux qui arrivent chez vous.
A la question # 4 du sondage actuellement je réponds pas du tout.

 Mardi matin je suis chez moi et j'attend votre appel téléphonique, vous pouvez me rejoindre au : 450-746-4746

 Salütation d'un client insatisfait.

Paul-Émile Tellier
1101 Montcalm
St-Joseph de Sorel,QC.
J3R 1E8",1
302648,19-DEC-11,15-DEC-11,Med Ali,,en,67.70.115.243,klus@sympatico.ca,14262520,000000121922295,4,4,,4
302649,19-DEC-11,16-DEC-11,Pau,,en,65.94.124.79,ckml@bell.net,14270067,000000121933223,4,3,"I would have been more satisfied if I had been given a larger credit, something equivalent to $5 per month for the next year.",4
302650,19-DEC-11,18-DEC-11,Gustavo,,en,174.94.49.208,irvsher@sympatico.ca,14291538,000000121973199,5,5,nothing!,5
302651,19-DEC-11,18-DEC-11,Maria,,en,70.49.49.9,borack@sympatico.ca,14289280,000000121974241,4,4,,4
302652,19-DEC-11,18-DEC-11,Lorie,,en,65.93.88.178,tk.kelly@sympatico.ca,14295750,000000121972925,5,5,,5
302653,19-DEC-11,18-DEC-11,Naveenkumar,,en,70.54.44.145,vera.karel98@sympatico.ca,14295924,000000121975574,5,5,,5
302654,19-DEC-11,17-DEC-11,Oliver,,en,70.26.60.137,gailwright@bell.net,14282292,000000121964712,2,1,The support worker had a strong accent and the call dropped after quite a while.,3
301062,19-DEC-11,18-DEC-11,Gustavo,,en,65.92.46.79,gaelecoby@sympatico.ca,14290926,000000121978050,2,4,As you can see I was on the phone with bell from 635pm until 752pm.  Very poor service.,3
301063,19-DEC-11,18-DEC-11,Maxime,,en,76.68.13.166,jshaw1@sympatico.ca,14292186,000000121971077,4,4,"Full disclosure and accurate billing would have avoided my call today. I knew there was going to be an issue when signing up for Bell TV so I kept good notes when signing up. Very pleased with the product, again hidden charges and inaccurate billing information. ",3
301064,19-DEC-11,16-DEC-11,Kamel,,fr,67.71.119.60,louisetteetdenis@sympatico.ca,14274490,000000121949000,4,4,,5
301065,19-DEC-11,18-DEC-11,Jaime,,en,69.158.142.223,DMayberry@bell.net,14288350,000000121978754,3,1,Fixed the problem,3
301066,19-DEC-11,17-DEC-11,Patricia,,en,65.95.5.89,dcouture59@sympatico.ca,14281308,000000121955607,3,4,had the power cord available at your stores,3
301067,19-DEC-11,18-DEC-11,Dilip,,en,70.51.222.66,detmalda@sympatico.ca,14290234,000000121977422,4,4,,4
301068,19-DEC-11,18-DEC-11,Padala,,en,69.159.0.135,ejunkala@sympatico.ca,14290576,000000121975555,5,5,,5
301069,19-DEC-11,18-DEC-11,Giovanni,,en,70.49.247.228,howard.wheatley@sympatico.ca,14291408,000000121979327,4,4,Just answer the question that I asked.  Never mind reviewing my whole set up.  That had already been done.,4
301070,20-DEC-11,12-DEC-11,Pamela,,en,70.49.228.86,gwendawilson@sympatico.ca,14220714,000000121834314,4,4,,4
301071,20-DEC-11,19-DEC-11,Sarra,,fr,65.92.85.79,ruthroy2006@sympatico.ca,14303844,000000121984234,5,4,RIEN POUR LE MOMENT ,5
301072,21-DEC-11,20-DEC-11,Roshni,,en,69.158.97.24,klm0619@sympatico.ca,14308458,000000122014402,5,4,,5
301073,21-DEC-11,20-DEC-11,Ahmed,,en,70.51.31.105,pdec@sympatico.ca,14309766,000000122019637,5,5,your representive was very thourough,4
301074,21-DEC-11,20-DEC-11,Haley,,en,129.42.208.188,acargill@sympatico.ca,14305598,000000122019744,5,5,Actually none....Customer service has improved greatly over the last year,4
301075,21-DEC-11,14-DEC-11,Romeo,,en,69.158.67.155,robert.lee4@sympatico.ca,14253838,000000121884256,5,5,,5
301076,21-DEC-11,20-DEC-11,Mohd,,en,174.92.63.103,sonia.favot@sympatico.ca,14310634,000000122010825,3,1,The rep gave me in correct information that was totally of waste of my time. He sent me into a bell store which still did not resolve my problem.,2
301077,21-DEC-11,20-DEC-11,Jude,,en,70.51.27.212,aguangul@sympatico.ca,14305642,000000122017485,5,3,"Sonda sshould have listened to my question before taking any action. I have spoken to three other peopele after her; who happen to have a very different aproach than her. All three were very open, fast, articulate and most of all ""WELCOMING"". Sorry. This comment was supposed to reffer another person I spoke to Before Jude. Jude is one of the three people T mentioned above.",
301078,21-DEC-11,20-DEC-11,Geni,,en,65.93.100.12,peterdearsley@sympatico.ca,14309802,000000122014359,5,5,"Offered free service for a yr,or so and then asked for feedbach from a seniors point of view..what else you need to do is hire more people like""Geni"" as she was pleasant to talk to and not once did she try to over talk me when I was trying to explain any point,,most unusual and a goog surprise.",5
301079,21-DEC-11,19-DEC-11,Andrea,,en,69.158.54.126,d-lwalters@bell.net,14298216,000000121982496,5,3,Current Sympatico Browser takes too long to load. I have switched to MSN,3
301080,21-DEC-11,20-DEC-11,Naveen,,en,70.27.69.61,berleclerc@bell.net,14306032,000000122008515,4,4,,4
301081,21-DEC-11,20-DEC-11,Danny,,en,65.94.105.37,pete.lenore@sympatico.ca,14309788,000000122013543,5,5,,5
301082,21-DEC-11,20-DEC-11,Priya,,en,174.88.253.60,barada25@bell.net,14305950,000000122014986,1,3,"Train MUCH better your tech. Reps who are your FRONT LINE contact with your clients,your image & future profits. This man only spoke English & spoke French I had a hell of a problem to understand. He left wires entangled all over. He set up only one e-mail address & DID NOT configure it.  He left my fax machine inoperative etc...I had to pay my regular technician to come the following day to PROPERLY FINISH the job & put order of the entangled wires of all my other hardware",1
301083,21-DEC-11,20-DEC-11,Nizar,,fr,65.93.155.209,rd.demers@sympatico.ca,14310056,000000122017862,5,5,Rien de plus,5
301084,21-DEC-11,17-DEC-11,Sulochana,,en,184.145.111.96,rodgersd@sympatico.ca,14286680,000000121952731,5,4,,4
301085,21-DEC-11,29-NOV-11,Amine,,fr,64.231.62.231,nibort@sympatico.ca,14146542,000000121562542,5,3,,4
301086,21-DEC-11,18-DEC-11,Alvaro,,en,184.145.87.136,lborecky@sympatico.ca,14292696,000000121976110,1,2,My Fibe service has been down twice now... 4 days total without tv or internet. When I call they say they can't pull up my file without my account number... how am I supposed to get that if I can't get on line? I don't see a credit applied on my account either for missed service. I regret signing a new contract with BELL in September and I guarantee you if I experience the line down again I will be switching to Roger WITHOUT paying a penalty. ,1
301087,21-DEC-11,18-DEC-11,Mariem,,fr,70.52.53.122,jean_marc.perreault098@sympatico.ca,14291802,000000121969463,3,2,J'ai été transféré 5 fois avant de parler à la bonne personne. C'est beaucoup trop!,1
301088,21-DEC-11,19-DEC-11,Jean,,en,38.116.192.103,mrabko@sympatico.ca,14302492,000000121993099,4,5,Bell has great employee,5
301089,21-DEC-11,20-DEC-11,Ksouri,,fr,65.94.10.15,lemartinet@sympatico.ca,14308596,000000122011593,3,2,"aussitot le téléphone fermé,je n avais plus de réseau avec mon portable.2e appel,mercredi et la,c est réglé.J espere que ca va durer.",3
301090,21-DEC-11,12-DEC-11,Anirban,,en,38.99.128.243,gaalleyne@sympatico.ca,14219982,000000121847976,3,3,,4
301091,21-DEC-11,20-DEC-11,Srinivasan,,en,74.12.191.160,eugene002@sympatico.ca,14307102,000000122017319,5,5,,4
301092,21-DEC-11,20-DEC-11,Elizabeth,,en,74.12.191.160,eugene002@sympatico.ca,14307104,000000122014519,5,5,,5
301093,21-DEC-11,16-DEC-11,Emna,,fr,70.51.31.67,jgarzon@sympatico.ca,14273174,000000121929898,2,1,"Être à l'écoute ,avoir de meilleurs conseillers",2
301094,21-DEC-11,19-DEC-11,Mary,,en,65.92.113.115,geroncat@sympatico.ca,14299412,000000121984472,5,5,"Nothing.  However, it is a shame that I have to call your fantastic customer representatives after making changes to my services.  I would expect my changes to be apply correctly the first time.  This call was required to fix errors in implementing changes to my services.  This process of fixing problems happens every time I make changes.  It's getting old.",4
301095,21-DEC-11,18-NOV-11,Sofiene,,fr,70.30.182.21,fdesbiens_7@sympatico.ca,14017692,000000121322857,4,2,"IL SEMBLE QUE LA PERSONNE NE POUVVAI REPONDRE  ;A MES PROBLEMES ET QU'ELLE A REFERRÉ LE TOUT A UN AUTRE TECHNICIEN",3
301096,19-DEC-11,18-DEC-11,Jose,,en,69.158.53.53,mmontpool@sympatico.ca,14293688,000000121976179,5,5,,5
301097,19-DEC-11,18-DEC-11,Dinesh,,en,74.14.25.65,raggs1@sympatico.ca,14294466,000000121978653,5,4,Nothing,5
301098,19-DEC-11,18-DEC-11,Oussema,,fr,76.69.172.184,michelphalle@sympatico.ca,14293568,000000121972285,5,5,,5
301621,17-DEC-11,14-DEC-11,Andy,,en,70.48.73.229,ernjoymorgan@sympatico.ca,14247336,000000121898732,2,2,Refer problem to local repairman ,3
301622,17-DEC-11,16-DEC-11,Mohan,,en,64.231.69.235,catray1988@sympatico.ca,14269766,000000121949414,2,3,The entire call took 1 hour and 45 minutes.  There was a problem with the modem.  It took this long to resolve the problem and I'm still getting periods when the internet light on the modem would turn from green to red. ,3
301623,17-DEC-11,15-DEC-11,Sergio,,en,64.229.96.121,brian_frost@sympatico.ca,14257870,000000121926740,4,4,I was on hold for so long that I didnt wait for him to come back when my problem was resolved,4
301624,17-DEC-11,16-DEC-11,Khalil,,fr,174.93.244.123,jmleclerc2011@bell.net,14273290,000000121939190,5,5,"Rien.
Le conseiller est rentré dans mon ordinateur,et il m'a montré comment faire 
Je vous remerci  beaucoup.",5
301625,17-DEC-11,14-DEC-11,Kevin,,en,174.95.207.75,harry.farmer@sympatico.ca,14248392,000000121898022,5,4,"It seems to take a long time to reach an agent from the time I dial 310-Bell then go through many security checks including voice identification which is a bit of a ""tongue twister"".",4
301626,17-DEC-11,16-DEC-11,Ali,,en,174.95.136.123,scstone@sympatico.ca,14277416,000000121938937,1,1,"Start off by not making unauthorized changes to my account, spoken english that was understandable, saved my 3 hours of my life, by fixing the problem, not making it worse, and the most important...informing me that there was programming on the sattelite that was entitled ""Hot Anal Injection"" BEFORE my kids read it.",1
301627,19-DEC-11,18-DEC-11,Pedro,,en,70.50.222.101,exactor@sympatico.ca,14290684,000000121972531,3,2,"DSL was down, again, apparently due to a general outage at Bell - surely Bell could check this first and inform customers who call in, instead of putting them through hoops starting in India for half an hour before finally saying a general outage was the problem - Rogers, despite their warts, is looking better and better as an alternative choice",1
301628,19-DEC-11,13-DEC-11,Manel,,fr,67.71.70.118,r.lachapelle@sympatico.ca,14240666,000000121868332,4,4,Ce service a pour moi été satisfaisant,4
301629,19-DEC-11,16-DEC-11,Ahmed Khalil,,fr,65.92.251.219,p_poitras@bell.net,14276068,000000121940969,5,4,Rien de plus,5
301630,19-DEC-11,16-DEC-11,Naim,,fr,65.92.251.219,p_poitras@bell.net,14276070,000000121936821,5,4,Rien de plus,5
301631,19-DEC-11,16-DEC-11,Priya,,en,65.92.189.131,henry.pokorski@sympatico.ca,14272468,000000121935395,4,4,,4
301632,19-DEC-11,18-DEC-11,Juan Carlos,,en,70.24.20.162,caboe66@sympatico.ca,14289448,000000121968122,1,1,Better training of this agent.,1
301633,19-DEC-11,16-DEC-11,Med nejib,,fr,174.93.124.68,langlois_mario@sympatico.ca,14274072,000000121949468,3,3,"plusieurs fonctions ont été modifiées
je ne me retrouve pas dans les procédures",4
301634,19-DEC-11,18-DEC-11,Asma,,en,74.14.159.106,akeski@sympatico.ca,14288592,000000121972708,3,4,"If the problem is on Bell's end, and I get transferred to a supervisor, why do I have to wait on the phone when they have my number, they could call me when it is resolved instead of me waiting. If there is a service outage, could Bell send me an autodial letting me know, saving me rebooting and unplugging the modem and computer to try to diagnose a problem not caused by me.",4
301635,19-DEC-11,18-DEC-11,Sushil,,en,50.100.36.231,hmowen@sympatico.ca,14291392,000000121975300,5,5,,5
301636,19-DEC-11,18-DEC-11,Anirban,,en,70.29.157.12,amorley@sympatico.ca,14288724,000000121979985,5,5,I don't believe there is anything you can do to improve the service.,5
301637,19-DEC-11,02-DEC-11,Med Hedi,,fr,184.144.229.196,y_choquette@sympatico.ca,14189270,000000121645539,5,5,"ne pas attendre que le client téléphone à propos des nouvelles promotions,mais que ce soit vous qui nous téléphoner,pour nous les proposer.",4
301638,19-DEC-11,02-DEC-11,Anis,,fr,174.93.204.245,micloutier@sympatico.ca,14185108,000000121634809,4,4,,4
301639,19-DEC-11,17-DEC-11,Ravi,,en,209.240.116.237,ann.veyvara@sympatico.ca,14279714,000000121960447,4,4,I don't think there is anything. I was assisted quite efficiently.,4
301640,19-DEC-11,15-DEC-11,Denis,,fr,65.94.25.252,isabellemarquis@bell.net,14261152,000000121918931,1,1,,1
301641,19-DEC-11,18-DEC-11,Seshadri,,en,165.154.50.79,marcel.moreau3@sympatico.ca,14293156,000000121973875,4,3,LANGUAGE IS THIS WRONG,5
301642,19-DEC-11,17-DEC-11,Jacqueline,,en,174.95.98.177,jpmccrea@sympatico.ca,14283724,000000121953752,4,4,nothing,5
301643,19-DEC-11,18-DEC-11,John,,en,184.145.85.61,rlawford@sympatico.ca,14294724,000000121974953,4,3,Not continue to do maintenance on the internet for our area in the daytime hours.,4
301644,19-DEC-11,18-DEC-11,Elvis Francisco,,en,76.65.60.29,hadjamian@sympatico.ca,14291252,000000121972072,5,5,it was well done ,5
301645,19-DEC-11,17-DEC-11,Adnen,,fr,184.148.242.50,kader31000@bell.net,14283866,000000121962599,4,4,,5
301646,19-DEC-11,17-DEC-11,Med Lassaad,,fr,70.29.254.157,sylvain_gervais_30@sympatico.ca,14287464,000000121961234,3,3,Éviter que je dois appeler pour résoudre un probleme qui viens de votre part.ligne suspendu a cause d'une erreur de votre personnel ou plutot un probleme de comprehension de vos systeme informatique.,1
301647,19-DEC-11,18-DEC-11,Leo,,en,65.93.206.34,jillebeans@sympatico.ca,14291898,000000121971091,3,4,"Technician was difficult to understand. He kept putting me on mute so I was saying ""hello??"" thinking he had hung up. ",4
301648,19-DEC-11,18-DEC-11,Naveed,,en,184.145.83.227,fgriffiths@sympatico.ca,14290786,000000121972673,4,4,I was on hold for 10 mnutes waiting to speak to an agent. More than 5 minutes is unacceptable. ,3
301649,19-DEC-11,15-DEC-11,Zied,,fr,174.95.234.120,alfred.chalifour@sympatico.ca,14256950,000000121910908,5,1,Votre ligne téléphonique est lamantable,3
301650,19-DEC-11,15-DEC-11,Adel,,fr,174.95.234.120,alfred.chalifour@sympatico.ca,14256952,000000121928287,5,1,"J'ai téléphoné apple care pour pouvoir configurer mon ordi portable 1-800-263-3394
La communication téléphonique est claire .
Avec Bell sympatico c'est désastreux ",4
301651,20-DEC-11,19-DEC-11,Sowmya,,en,174.88.241.44,trish.brock@sympatico.ca,14304884,000000121982112,4,5,,5
301652,20-DEC-11,18-DEC-11,Habib,,fr,174.88.165.174,marcel.matte@sympatico.ca,14293152,000000121976087,5,4,,5
301653,20-DEC-11,19-DEC-11,Mario,,en,174.88.76.124,gsbowen@sympatico.ca,14299628,000000121985498,4,4,Nothing really! Mario followed all the right steps,4
301654,20-DEC-11,15-DEC-11,Victor Gabriel,,en,70.50.216.73,george.gervais@bell.net,14260320,000000121914065,5,5,,5
301655,20-DEC-11,19-DEC-11,Henry,,en,70.26.97.147,cassandra.kwan@sympatico.ca,14297710,000000121988883,5,5,,5
301656,20-DEC-11,19-DEC-11,Herbert,,en,64.231.146.218,rn.simpson@sympatico.ca,14303592,000000121998231,5,5,Technician's phone line crackled.,4
302174,20-DEC-11,19-DEC-11,Ana,,en,184.146.101.193,fbelford@sympatico.ca,14299072,000000121988666,4,4,"It was somewhat difficult to understand the technical rep due to his accent.  This has been a problem during previous calls, but, in fairness, this rep was easier to understand than most.",4
302175,20-DEC-11,16-DEC-11,Jamel,,fr,69.159.162.52,patchevalier@sympatico.ca,14276126,000000121943919,5,5,tout est parfait,5
302176,20-DEC-11,19-DEC-11,Andrew,,en,74.15.255.67,aylindsey@sympatico.ca,14297082,000000121984238,3,3,"Provided a better service option to replace my current service, which is being discontinued.",3
302177,21-DEC-11,25-NOV-11,Hakim,,fr,70.29.198.163,genevievelaurin@bell.net,14088056,000000121472656,5,5,,5
302178,21-DEC-11,19-DEC-11,Hanen,,fr,76.67.169.172,bferhat@sympatico.ca,14297294,000000121983098,5,5,,5
302179,21-DEC-11,18-DEC-11,Sriram,,en,74.14.222.172,g-lrother@sympatico.ca,14290908,000000121967976,5,5,No improvement required.,5
302180,21-DEC-11,17-DEC-11,Darwin,,en,76.69.138.36,jemclaughlin@sympatico.ca,14283354,000000121953667,4,4,,3
302181,21-DEC-11,19-DEC-11,Anis,,fr,67.70.70.20,jean.lupaya037@sympatico.ca,14300344,000000121982476,1,1,"Je n'ai pas été content des réponses de votre agente qui me demandait d'aller à la poste chercher mon modem. Sincèrement, je ne comprends si c'est sa faute ou si elle avait les réponses que Bell lui demande de donner.Vous devez apprendre à respecter vos engagement car quand vous dites que vous livrer le modem dans 3 à 5 jours ouvrables, la marchandise doit étre là. Si vous avez un retard quelconque, vous devez avertir le client que la marchandise est à tel niveau par rapport à son expédition. Je ne comprends pas que Bell ne soit pas en mesure de livre un simple modem dans les limites raisonnable. Je songe sincèrement à quitter vos services.
",1
302182,21-DEC-11,20-DEC-11,Maria,,en,70.24.98.32,BEAUCHAMP2@sympatico.ca,14305408,000000122008811,5,5,,4
302183,21-DEC-11,20-DEC-11,Moises,,en,174.93.28.154,miss.jean@sympatico.ca,14309320,000000122020087,5,4,nothing,5
302184,21-DEC-11,20-DEC-11,Edwin,,en,184.145.25.35,rosemarie_h@sympatico.ca,14310284,000000122017932,4,4,0,5
302185,21-DEC-11,19-DEC-11,Seifeddine,,fr,174.91.238.159,murielletherrien@sympatico.ca,14302544,000000121997293,5,5,,5
302186,21-DEC-11,20-DEC-11,Ramzi,,fr,76.69.175.48,agrenier2@sympatico.ca,14305640,000000122019194,5,5,,4
302187,21-DEC-11,20-DEC-11,Shaun,,en,65.95.135.141,nikkijoris@bell.net,14309548,000000122015365,5,4,If it wasn't for this person I would be swithching over every service I had with Bell we should be able to speak to people in canada when we call from Canada all the people before him were rude assholes,1
302188,21-DEC-11,20-DEC-11,Martine,,fr,204.101.237.139,perlec7@bell.net,14309780,000000122012349,1,1,La personne a qui j ai  parlé devait me rappeler devait me rappeler dans la journee et je n ai pas eu de retour d appel son nom est Marc et il m a appeler de ce #tu de telephone  613-782-0210 mais je n ai pas son extension pour le rejoindre est ce possible de lui dire de me rappeler au 514-919-7188 tel que nous avions convenu préalablement,1
302189,21-DEC-11,20-DEC-11,Nebgha,,fr,76.67.206.152,mpoirier010@sympatico.ca,14309416,000000122014045,5,5,,5
302190,21-DEC-11,20-DEC-11,Nawel,,fr,76.65.84.235,deletredl@sympatico.ca,14306726,000000122020198,4,4,rien pour le moment,4
302191,21-DEC-11,20-DEC-11,Myriam,,fr,67.68.124.46,ggirard004@sympatico.ca,14307420,000000122017297,5,5,,5
302192,21-DEC-11,20-DEC-11,Ingrid,,en,67.71.147.202,ianreid@sympatico.ca,14307752,000000122014401,5,5,Everything was excellent,5
302193,21-DEC-11,20-DEC-11,Karim,,fr,70.55.141.2,luciedag@sympatico.ca,14308778,000000122012054,5,4,"Oui pour la conseillère, mais NON pour la suite. 
Je devais recevoir lundi un modem par Purolator et il n'est pas encore arrivé.

Le service téléphonique est excellent, mais pas le suivi.
",
302194,21-DEC-11,20-DEC-11,Julio,,en,74.14.202.129,annmariebyrne@bell.net,14305834,000000122014605,5,5,"I had to get a family member to correct problem
which was successfulThank you",5
302195,21-DEC-11,20-DEC-11,Zaid,,en,174.91.10.50,ann.wilkins@bell.net,14305814,000000122017852,5,5,"problem  ie: NO INTERNET was solved  without frustration for me unlike a few of the previous calls. Hopefully I won't see the red internet light again without an explanation ""WHY"" no internet.",4
302196,21-DEC-11,20-DEC-11,David,,en,70.50.29.163,bill.lindsay@sympatico.ca,14306062,000000122017646,4,1,Billing for Internet service still confusing. I believe I am being overcharged.,2
302197,21-DEC-11,16-DEC-11,Srinivas,,en,76.65.17.66,morgan.britton036@sympatico.ca,14275562,000000121950544,1,1,"I called because i could not receive my e-mail. The person found that it was blocked and he would have to refer it further to get it unblocked. this would take 12 hours. And they would call me back. I never received a call so on Monday i Called bell again. And then the issue was resolved.  Don't have 24 hr service if you can;t provide it and i suggest you speak to you after hours staff about being less arrogant. plus my e- mail and interned was down for a week i would like a credit on my account for a week because of little or no service.",1
302198,21-DEC-11,20-DEC-11,Wafa,,fr,74.12.230.239,realtremblay027@bell.net,14310066,000000122010231,5,5,,5
302199,21-DEC-11,20-DEC-11,Padmanaban,,en,64.231.138.199,rjzimm@bell.net,14310184,000000122011725,5,5,Nothing - well done,5
302200,21-DEC-11,20-DEC-11,Mohamed,,fr,174.92.195.235,ve2se@bell.net,14311102,000000122013649,,,Avoir des canadiens-français de souche ,
302201,21-DEC-11,20-DEC-11,Sudheer,,en,184.151.63.136,davideckert@sympatico.ca,14306676,000000122019611,2,1,train your tech people on the workings of a Mac computer to make it work with the LTE stick.,3
302202,21-DEC-11,20-DEC-11,Ashok,,en,74.14.66.19,monique_vanier@sympatico.ca,14309388,000000122014208,5,5,This was the second  great experience with bell the rep was very helpful and knew what he was doing.,4
302203,21-DEC-11,20-DEC-11,Gasri,,fr,76.65.80.238,suzanne_29@bell.net,14310794,000000122016908,1,1,Nous ne nous sommes pas compris du commencement.  J'ai du raccrocher après une demie-heure.  Pas bilingue ou très peu.  Tunisie n'est pas le Canada.  Nous devrions avoir le choix du représentant.,
302204,21-DEC-11,19-DEC-11,Sourour,,fr,184.145.173.215,scote_233@sympatico.ca,14304036,000000121984933,5,4,,5
302205,21-DEC-11,20-DEC-11,Alex,,en,184.145.54.12,rramaiya@sympatico.ca,14310310,000000122019699,5,4,Nothing really - you did your best.,5
302206,21-DEC-11,18-NOV-11,Ines,,fr,74.15.118.2,mounir_diallo@bell.net,14022670,000000121329603,5,5,Tout a ete parfait. L'agent a ete a la hauteur de mes questions.,5
302207,21-DEC-11,20-DEC-11,Oliver,,en,70.48.237.193,margaretneill@bell.net,14308970,000000122011643,5,5,NOTHING HE WAS VERY PATIENT AND SOLVED MY PROBLEM.,5
302208,21-DEC-11,19-DEC-11,Tony,,en,69.156.94.79,gpittao@sympatico.ca,14299568,000000121981355,,1,Fix the problem,
302209,21-DEC-11,20-DEC-11,Haythem,,fr,184.144.241.36,ifaubert@sympatico.ca,14307762,000000122018968,5,5,,5
302210,21-DEC-11,15-DEC-11,Oussema,,fr,70.55.55.154,mmorin0949@bell.net,14264276,000000121918547,5,5,,5
302655,17-DEC-11,15-DEC-11,Mouna,,fr,174.93.164.82,dkcohen@sympatico.ca,14259364,000000121915399,4,,C'est la deuxième fois que Bell me réclame un modem que je n'ai pas.J'aurais aimé ne pas recevoir une autre lettre alors que j'avais déjà dit que je n'avais pas de modem à retourner,4
302656,17-DEC-11,12-DEC-11,Mel,,en,64.231.137.162,riley.linda@sympatico.ca,14227284,000000121834488,5,5,nothing could have been done better during my recent experience.,5
302657,17-DEC-11,16-DEC-11,Henry,,en,70.26.123.153,R_welch@bell.net,14268354,000000121944010,4,2,,4
302658,17-DEC-11,16-DEC-11,Manel,,fr,50.100.133.198,esilaw@sympatico.ca,14271404,000000121929970,4,3,"Par erreur je ne pouvais pas envoyer mes courriel. Le reste était correct, Je pouvais recevoir mes courriel. Dans ma situation J'aurais du faire un test avec la technitienne.",5
302659,20-DEC-11,19-DEC-11,Katherine,,en,184.145.74.119,tom.meathrel@sympatico.ca,14304818,000000121982359,4,4,"As a long time loyal Bell customer, I should have been offered a reduced rate on my telephone and internet services without me having to call customer service.",4
302660,20-DEC-11,19-DEC-11,Walim,,fr,65.92.159.49,christian.derville@sympatico.ca,14297932,000000121987059,5,5,"régler le problème découvert par le technicien qui à réparer la ligne téléphonique extérieure sans avoir eu besoin de vous appeler,mais surtout en dedans de 72 heures .Un manque de communication peut-être ?.",4
302661,20-DEC-11,13-DEC-11,Ricardo,,en,174.89.42.246,tjel@sympatico.ca,14242734,000000121881964,4,4,made sure both computers were connected to internet.,5
302662,20-DEC-11,19-DEC-11,Jason,,en,69.158.21.183,alchesi@sympatico.ca,14296726,000000121987153,4,4,,4
302663,20-DEC-11,19-DEC-11,Ahmed Khalil,,fr,174.91.253.61,gerard.becaert@sympatico.ca,14299400,000000121992424,5,4,,4
302664,20-DEC-11,19-OCT-11,Gregory,,en,64.229.95.228,m.a.harrison@sympatico.ca,13687396,000000120672330,5,5,,5
302665,20-DEC-11,19-DEC-11,Aqeel,,en,70.27.129.29,cychou@sympatico.ca,14298208,000000121992122,4,4,Unstable speed/ signal etc.,4
302666,20-DEC-11,18-DEC-11,Dhia,,fr,69.156.19.215,paqy@sympatico.ca,14294076,000000121978975,5,5,,5
302667,20-DEC-11,15-DEC-11,John,,en,70.54.68.97,tavited@sympatico.ca,14267170,000000121910036,5,5,nothing,5
302668,20-DEC-11,18-DEC-11,Sushil,,en,184.145.83.193,pdmorris@sympatico.ca,14294188,000000121974184,4,4,"We were scheduled for a service call on Monday between 12:00 and 5:00 pm. Also there was a problem in the vicinity but unrelated to ours! Shortly after, our service had been restored. I called to cancel the Monday appointment.
We were very happy to have our service back, however I'm always curious to know what had happened but am never informed as to the reason for the disruption. Knowing the history for such occurrences would make future calls more informative(valuable)when speaking to your call center, would it not???",5
302669,20-DEC-11,19-DEC-11,Yves,,en,184.148.117.109,levonyaz@sympatico.ca,14301324,000000121993999,5,5,,5
302670,20-DEC-11,19-DEC-11,Ericka,,en,184.148.96.84,catherine.glen325@bell.net,14297712,000000121990107,,3,For Five days i was held hostage by Bell Canada in my home becausr they promised a technician would be out to seeme. None came.,1
302671,20-DEC-11,19-DEC-11,Elmer,,en,76.68.101.7,harr@sympatico.ca,14299750,000000121995590,3,3,,4
302672,20-DEC-11,19-DEC-11,Abderrahmen,,fr,174.91.204.223,gilles_gonthier@sympatico.ca,14299490,000000121982686,5,5,,5
302673,20-DEC-11,19-DEC-11,Karen,,en,174.91.150.99,darrocraig@sympatico.ca,14298344,000000121981581,4,4,,4
302674,20-DEC-11,19-DEC-11,Akrem,,fr,70.49.52.84,michel.o.leclerc@sympatico.ca,14302238,000000121997826,5,4,,4
302675,20-DEC-11,19-DEC-11,Abir,,fr,184.144.153.190,jguylafont@sympatico.ca,14300478,000000121983140,5,5,,3
302676,20-DEC-11,19-DEC-11,Julio,,en,184.147.226.215,arlene.vujacic@sympatico.ca,14297016,000000121992204,4,3,Julio was very polite and tried hard to resolve our issue of getting WiFi connected in our home.The Apple Ipod has left and not sure if the WiFi will work. No response with tracking new modem $49 that was to be delivered 15/12/11,4
302677,20-DEC-11,18-DEC-11,Sabha,,en,66.11.68.185,mplee@sympatico.ca,14293744,000000121975674,5,4,,5
302678,20-DEC-11,19-DEC-11,Naveenkumar,,en,67.70.45.185,alanhamilton@sympatico.ca,14296704,000000121991941,4,4,given me everything free.lol,5
302679,20-DEC-11,19-DEC-11,Wassim,,fr,71.55.30.118,jacques.ethier009@sympatico.ca,14300172,000000121987999,5,5,rien de plus,5
302680,20-DEC-11,19-DEC-11,Pavan,,en,184.144.18.36,gerridunn@bell.net,14299414,000000121987018,4,4,"The technician was hard to understand because English was his second language.
Otherwisw he was excellent, but it is very stressful trying to solve a problem and at the same time straining to try to understand the message.",4
302681,20-DEC-11,14-DEC-11,Marouen,,fr,70.50.164.89,drantoine.kibrite@sympatico.ca,14246988,000000121902349,3,4,"Vos techniciens n'étaient pas au courant qu'essayer à plusieurs reprise d'entrer dans le compte de microsoft
pourrait bloquer le compte car micosoft interprétait ces tentative comme une attaque. Mais vos techniciens ont fait leur gros possible surtout que mon modem HV fonctionait par intermittence.",4
302682,20-DEC-11,18-DEC-11,Mohamed Aymen,,fr,174.91.237.233,nicovin@sympatico.ca,14293900,000000121969640,5,5,,3
302683,20-DEC-11,17-DEC-11,Loyda,,en,50.101.145.210,rsaddleup42@sympatico.ca,14286778,000000121957381,2,2,resolved problem,2
302684,20-DEC-11,19-DEC-11,Tarek,,fr,174.88.166.119,marc158@sympatico.ca,14301776,000000121989358,5,5,,5
302685,20-DEC-11,16-DEC-11,Rudys,,en,184.147.43.203,mdoornbos@sympatico.ca,14275202,000000121943769,4,5,,5
302686,20-DEC-11,19-DEC-11,Victor Gabriel,,en,70.48.239.123,j.oxley@sympatico.ca,14300124,000000121986290,5,4,,5
302687,20-DEC-11,19-DEC-11,Dilip,,en,174.92.35.39,joseph.castellan049@sympatico.ca,14300712,000000121989735,5,5,,5
302688,20-DEC-11,14-DEC-11,Liza,,en,74.15.34.181,mrspot@bell.net,14252196,000000121897893,4,4,,5
302689,20-DEC-11,16-DEC-11,Daniel,,en,69.158.71.148,jeanguyricher@sympatico.ca,14273068,000000121947516,5,5,Nothing better,5
302690,20-DEC-11,13-DEC-11,Manel,,fr,69.159.116.18,olivettejacques.faucher@bell.net,14240028,000000121864399,4,5,,5
302691,20-DEC-11,18-DEC-11,Nikitha,,en,70.26.121.58,cbonello@sympatico.ca,14289576,000000121973740,5,5,,5
302692,20-DEC-11,18-DEC-11,Rahma,,fr,74.15.205.9,michelle.bourque@sympatico.ca,14293558,000000121974120,4,4,Tout a été resolu à ma satisfaction.,5
302693,20-DEC-11,19-DEC-11,Juan,,en,184.144.12.8,htaba@sympatico.ca,14299930,000000121991940,3,2,"should speak better english
my issue was not resolved to my stisfaction",3
302694,20-DEC-11,19-DEC-11,Omar,,fr,70.26.198.3,claudette_girard@sympatico.ca,14298025,000000121986552,4,4,"L'employée a effacé la plus part des courriels accumulés, je ne sais pas la raison, je supprime aux 2 jours ceux-ci. Après la conversation, suis allée sur un autre site, j,avais encoree + 1,ooo que j'ai dù effacer page par page, l'employée a été patience, polie et elle croyait vraiment que tout était réglé....Très satisfaite d'elle",5
302695,17-DEC-11,15-DEC-11,Natalia,,fr,70.53.155.16,ctrien@sympatico.ca,14258808,000000121912799,1,1,oui mieux connaitre les modem ,2
301099,19-DEC-11,18-DEC-11,Victoria,,en,174.94.52.91,jdadds@bell.net,14291768,000000121974575,4,1,Enabled our phone to receive incoming calls and show when voice mails have recorded,2
301100,19-DEC-11,18-DEC-11,Melvin,,en,184.145.90.249,qjmaltby@sympatico.ca,14294408,000000121973834,5,5,"Response is to ""What did work for you"". I wanted to thank the technician who took my call. He quickly got to the meat of the problem (a very local outage) and also gave me some clues re the modem. All resolved within a decent interval.",5
301101,19-DEC-11,16-DEC-11,Nagesh,,en,184.147.205.192,legs1947@sympatico.ca,14274194,000000121935672,2,3,"the tech, was very slow, watched the curor going over and over the same icon I dont think he was experienced enough, and had him repeat a few times , accent!! the last time I was really satisfied with an english spoken better.",
301102,19-DEC-11,17-DEC-11,Vladimir,,en,174.94.18.62,chaoticfriend@sympatico.ca,14280706,000000121966475,4,4,,4
301103,19-DEC-11,18-DEC-11,Salvador,,en,184.145.80.243,aevans@sympatico.ca,14288558,000000121974995,5,5,,4
301104,19-DEC-11,12-DEC-11,Rene Jose,,en,70.52.141.214,khuber@sympatico.ca,14222952,000000121834592,5,5,"I think that the person who took my call was very good.  He was easy to understand and he understood me as well.  Unlike previous support calls that I have made, my problem was resolved in a matter of minutes.  If I had one wish, I would wish that all of your tech support personelle were as knowlegeable, understanding about my  problems, and could speak and understand my language with the excellent clarity which was exhibited by Mr. Hose.  Mr. Hose has restored my faith in Sympatico's Technical support.  Thank you. ",5
301105,19-DEC-11,15-DEC-11,Walter,,en,70.52.158.30,cmarchambault@sympatico.ca,14258650,000000121911526,5,5,No.I was very impressed.I was not expecting this level of satisfaction from Bell,5
301106,19-DEC-11,17-DEC-11,Elyes,,fr,65.93.52.210,mc.auger@sympatico.ca,14285016,000000121952267,4,4,,4
301107,19-DEC-11,14-DEC-11,Asir raja,,en,70.31.39.80,kurtri@sympatico.ca,14250346,000000121891023,5,5,,5
301108,19-DEC-11,16-DEC-11,Radhia,,fr,67.69.32.227,pharma-conseil@bell.net,14276288,000000121944019,5,5,Rien en particulier,5
301109,19-DEC-11,16-DEC-11,Carolina,,en,67.70.3.249,doverholt8@sympatico.ca,14271008,000000121935124,2,2,call back on saturday when they said yhey would,2
301110,19-DEC-11,18-DEC-11,Diego,,en,70.48.72.120,pw1@sympatico.ca,14294392,000000121977230,5,5,completely satisfied,5
301111,19-DEC-11,18-DEC-11,Walter,,en,184.148.180.194,ted.tidmarsh@sympatico.ca,14295640,000000121968287,4,4,,4
301112,19-DEC-11,18-DEC-11,Oussama,,fr,70.31.248.19,wilbo@sympatico.ca,14296064,000000121975222,4,4,quand ça fait 4 jours que ton internet est hors d'usage un peu plus de patience et d'écoute serait très apprécié.,4
301113,19-DEC-11,16-DEC-11,Priya,,en,70.29.90.156,stanmuise@sympatico.ca,14277857,000000121938801,4,2,"I'm not really sure, but she did make changes to my laptop, but the problem is still there. All the techs are always very good, always very pleasent and helpful.",5
301114,19-DEC-11,17-DEC-11,Sajid,,en,70.53.43.138,mickspil@sympatico.ca,14285212,000000121965151,5,5,,5
301115,19-DEC-11,18-DEC-11,Alex,,en,64.231.41.218,robertbruce@sympatico.ca,14294778,000000121978085,4,4,Transfer call to the appropriate person of authority faster so that the same questions don't have to be answered repeatedly.,4
301116,19-DEC-11,18-DEC-11,Nebgha,,fr,69.156.73.48,d_chayer@bell.net,14289972,000000121970533,5,5,,5
301117,19-DEC-11,16-DEC-11,Madhu,,en,69.158.139.78,p.denouden@sympatico.ca,14276048,000000121941152,1,1,I ask to have someone come to the house and check to make sure my internet is working properly that did not happen i do believe I pay for a wire prtection service and i still could not get anyone to come to the house. Pretty sad,1
301118,19-DEC-11,15-DEC-11,Imran,,en,174.89.100.94,brian.fenoulhet024@sympatico.ca,14257864,000000121908110,1,1,"I knpow from my experience, today with Victor, that Armin was probably being actively blocked from doing anything about the problem.  Victor, as you can see, was successful in unblocking my account.",4
301119,22-DEC-11,21-DEC-11,Mohammed,,en,64.229.180.168,bob.rubino1@sympatico.ca,14313178,000000122050083,4,4,,5
301120,22-DEC-11,21-DEC-11,Melvin,,en,204.101.237.139,webb7438@sympatico.ca,14324596,000000122045712,5,2,"Myphoneservicewasdisconnectedthenreconnectedbecauseofpaymentissues..ithasnotworkedsincebeingreconnected2weeksago.II'vetriedtoexplainthisbuteveryonekeepstellingmethatthey'vecheckedthelineandallisgood.II'veexplainedthateverythingwasfineuptothepointwherebBelldisconnectedandthaatitmustbeanexternalproblem.II'vebeenchargedfor2weeksservicewheniI:avenone.BBellwasquicktocutmeoffwhenwedidntpay,whatdoiIdowhenbBellisinthewrong?Refusetopaymybill?Idontthinkthat'llwork",2
301121,22-DEC-11,21-DEC-11,Obe,,en,70.50.232.141,peter.konidis@sympatico.ca,14321514,000000122051962,5,4,"In all the times I have called in I have always been happy with the results, the only problems seem to be implementing what was discussed in the call.  It seems the intercommunication between departments is somehow lacking or at least not all the notes taking during the call are followed.",5
301122,22-DEC-11,21-DEC-11,Marta,,en,70.26.9.58,kwhsmith@sympatico.ca,14318804,000000122039063,5,3,,5
301123,22-DEC-11,21-DEC-11,Jeanette,,fr,174.91.243.40,jmarcgravel@sympatico.ca,14317922,000000122041685,4,4,,4
301124,22-DEC-11,21-DEC-11,Borhen,,fr,142.246.255.3,rroy1@sympatico.ca,14322566,000000122046709,1,1,Oui me remplacer mon modem dans un délais resonnable......et faire en quoi je demeure satisfait du service de bell.....je suis client depuis plus de 12 ans....et jamais je ne me suis sentis si peu respecté...,1
301125,22-DEC-11,21-DEC-11,Eka,,en,70.27.193.41,r.wyslouzil@sympatico.ca,14321878,000000122045829,5,5,,5
301126,22-DEC-11,21-DEC-11,Eya,,fr,70.52.42.96,lgr.smith@sympatico.ca,14319070,000000122040345,5,5,rien car ce fut un service tres courtois et poli,5
301127,22-DEC-11,21-DEC-11,David,,en,184.146.82.3,jwn@sympatico.ca,14318362,000000122041765,5,5,,4
301128,22-DEC-11,21-DEC-11,Satish,,en,184.146.82.3,jwn@sympatico.ca,14318364,000000122041921,5,5,,4
301129,22-DEC-11,16-DEC-11,Bochra,,fr,69.159.139.18,james.lambert@bell.net,14272890,000000121931227,5,4,,5
301130,22-DEC-11,21-DEC-11,Alvaro,,en,70.31.42.196,eandmjohnston@sympatico.ca,14315370,000000122038982,5,5,Nothing. ALvaro was efficient and pleasant and solved the problem in minutes.In regard to following question By this experience i would definitely recommend because tech support is so crucial to me but other elements of Bell keep me from giving definite answer,4
301131,22-DEC-11,21-DEC-11,Mathew,,en,207.164.79.46,s_e_miller@sympatico.ca,14322710,000000122041904,4,3,Connected me to the correct person immediately.,4
301132,20-DEC-11,18-DEC-11,Med Ramzi,,fr,70.27.142.96,yolandelapointe@bell.net,14296174,000000121970161,1,1,Résoudre le problème. Je voulais brancher mon ordinateur du bureau à mon réseau à la maison. J'ai fini avec mon ordinateur à la maison débranché après une heure d'essais infructueux. Je ne me plaint pas du technicien qui était très courtois. Je trouve que tout est trop compliqué.,5
301657,18-DEC-11,15-DEC-11,Patrick,,en,70.29.45.26,aervine@sympatico.ca,14256802,000000121915067,,2,"You called me.. after I  emailed the Vice President about the shoddy or shaddy way things are being run..
I won't be sure if my issues are resolved until my next bill, I won't be holding my breath...
how do I word this ?
your company is run like the blind leading the blind leading the blind.
your billing department can't add 2+2 and get 4 twice in a row they will get 5 or 6 but not 2.You make offers to people on a contract then change the deal during the contract.Bell's TV department does this the most. They should be called express cheat and no view during rain or snow.Your shipping and recieving is a joke.I could go..  on but it would only make me upset.",2
301658,19-DEC-11,17-DEC-11,Cristobal,,en,76.68.89.74,terryandjackie@sympatico.ca,14287608,000000121958866,5,5,I have never had a problem with the employees at Bell.The service was shut down in the early hours with no notice and that was a little annoying as I was working on something but as for Cristobal.No problems at all very much helpful.,5
301659,19-DEC-11,18-DEC-11,Zee,,en,65.94.114.249,kozans@sympatico.ca,14292550,000000121972785,4,4,Nothing,
301660,19-DEC-11,18-DEC-11,Ricardo,,en,76.68.80.246,ggrossi@sympatico.ca,14291050,000000121977860,5,5,,5
301661,19-DEC-11,18-DEC-11,Salvador,,en,97.101.41.242,sooprsnoop@sympatico.ca,14295362,000000121977169,5,1,"nothing-customer service representative Budala was highly professional and attempted everything she knew, even after enlisting her technical supervisors, but was unable to resolve the issue-has suggested contact today with Microsoft",5
301662,19-DEC-11,18-DEC-11,Joseph,,en,74.15.99.246,ingenium@sympatico.ca,14291516,000000121972598,5,5,,5
301663,19-DEC-11,18-DEC-11,Sonia,,fr,174.88.244.99,raymond005@sympatico.ca,14294538,000000121968621,5,5,,4
301664,19-DEC-11,17-DEC-11,Roberto,,en,174.92.66.184,pgchretien@bell.net,14286026,000000121964137,5,5,,5
301665,19-DEC-11,18-DEC-11,Mouna,,en,184.145.78.185,housken@bell.net,14291406,000000121979086,5,5,Make server more reliable.  This is the second time in less than two weeks that the server in Kingston area has been down,4
301666,19-DEC-11,18-DEC-11,Allan,,en,65.95.81.38,susywatson14@sympatico.ca,14295530,000000121975632,3,4,"It took too long to resolve the problem, it was over an hour, so it would be nice if it could be resolved more quickly",2
301667,19-DEC-11,18-DEC-11,Denis,,en,174.89.130.32,lmn@bell.net,14292886,000000121969417,1,1,"I have had to call Bell Canada over the past 6 months - every week for my internet.  If there was another service provider in my area for high speed internet - I would not use Bell ever again - I would cancel by phone number, my fax number and my internet.",1
301668,19-DEC-11,18-DEC-11,Chamseddine,,fr,70.29.242.61,eric.plaisance@sympatico.ca,14290646,000000121978415,5,5,,5
301669,19-DEC-11,18-DEC-11,Padala,,en,74.15.92.96,serdogan@bell.net,14295150,000000121969940,5,5,,5
301670,19-DEC-11,18-DEC-11,Douglas,,en,174.89.71.193,northernunity@sympatico.ca,14293948,000000121972453,5,5,> give me a way to be connected to agent in Canada when I want ... slight language problem but concern got resolved OK  ... I guess I could specify French on way in and then start talking English !,5
301671,19-DEC-11,18-DEC-11,Ashwini,,en,76.64.98.141,dboyd2@sympatico.ca,14290140,000000121978675,3,1,Improve the infrastructure (wiring etc).,3
301672,19-DEC-11,18-DEC-11,Houssem,,fr,76.66.193.118,jagaudet@bell.net,14291644,000000121973828,5,4,rien de plus,5
301673,19-DEC-11,18-DEC-11,Sulochana,,en,174.95.214.222,delwellkay@sympatico.ca,14290196,000000121969375,3,3,Explain why they fixed the problem the way they did.,4
301674,19-DEC-11,18-DEC-11,Jacob,,en,64.231.185.86,Muhatchi@sympatico.ca,14288410,000000121970566,5,4,Bring Fibe to Horton Ontario :),4
301675,19-DEC-11,18-DEC-11,Victor Gabriel,,en,184.145.84.207,adbacon@bell.net,14288532,000000121974545,3,4,"Not sure why the first peson I talked to could not tell me that there was an isssue with my Internet service that you were aware of and working on, and that the second person took so long to tell me that as well.",4
301676,19-DEC-11,18-DEC-11,Amine,,fr,174.91.242.196,fred.cunche@sympatico.ca,14290882,000000121970359,4,4,"Me donner la cause exacte du blocage de mon compte. Régler le problème dès mon premier appel le 11 déc 2011 ou lors de mon deuxième appel le 13 déc 2011. 
J'ai subi une perte de travail car je suis travailleur indépendant, avec ce blocage d'une semaine.",4
301677,19-DEC-11,18-DEC-11,Timothy,,en,65.93.164.219,r.c.mccallum@sympatico.ca,14294434,000000121970863,4,4,A single point of contact would serve me better for all my business with Bell,5
301678,19-DEC-11,16-DEC-11,Eddy,,en,70.48.139.49,sharoncarbray@sympatico.ca,14277527,000000121940339,5,4,,5
301679,19-DEC-11,18-DEC-11,Edwitch,,en,24.138.105.209,hellbilly@sympatico.ca,14291342,000000121971001,5,5,you could have warned me sooner about the change in phone number ei: ad the area code to the number,2
301680,19-DEC-11,14-DEC-11,Ramzi,,fr,174.91.17.100,g_r.cerat@sympatico.ca,14247768,000000121901374,5,5,,5
301681,19-DEC-11,18-DEC-11,Chirine,,fr,70.30.231.202,abdupuis@sympatico.ca,14288512,000000121971576,3,5,Cela a pris trop de discussions pour arriver à une solution. Mon dossier était clair à ce sujet et la personne continuait à prétendre que cela ne se faisait pas et que je devais être heureux de pouvoir dépenser 50$ pour .....,1
301682,19-DEC-11,16-DEC-11,Naveenkumar,,en,67.70.163.231,rocar@bell.net,14277002,000000121943051,5,5,"I do not see anything that you could improve on. Everything happened how and when it was supposed to.
Thks",5
301683,19-DEC-11,18-DEC-11,Fathi,,fr,76.68.141.19,danimar@bell.net,14290046,000000121972973,2,1,Mon compte de courriel est bloqué et votre soutien technique peut rien faire pour le débloquer parce que c'est live mail qui s'en occupe.  Votre soutien technique devrait être en mesure de régler les problèmes qui relèvent de votre service.,3
301684,19-DEC-11,18-DEC-11,Viency,,en,72.39.117.246,blseney@sympatico.ca,14289218,000000121970859,3,3,"The person I spoke to was very nice and tried to help, however I cancelled my internet over a month ago and was suppose to get a packaging box to send the router back.  I leave for Florida right after Christmas and still have not received the box. If it does not come this week then I will not be able to send it until later in January. Your company has had a over a month to deal with this issue, why wait until the last minute. ",3
301685,19-DEC-11,16-DEC-11,Mohamed Ali,,fr,174.95.115.219,m-p.roy@bell.net,14274646,000000121950804,3,2,m'aider à trouver la solution à n problème,4
301686,19-DEC-11,18-DEC-11,Rodolfo,,en,184.147.235.160,zoranpetrovic@sympatico.ca,14296242,000000121979992,5,5,,5
301687,19-DEC-11,18-DEC-11,Nora,,en,64.229.179.147,eye.minds@sympatico.ca,14290690,000000121969173,4,4,Ask if there are other issues that are of concern.  My fault (not your reps) but it occurred to me after I hung up  that I should also heve asked about the fact that the wireless green light was not bright.,5
301688,19-DEC-11,18-DEC-11,Meriem,,fr,174.92.165.50,jlebire@sympatico.ca,14291980,000000121968484,4,4,,5
300641,14-DEC-11,05-DEC-11,Maxime,,fr,174.88.163.133,ldelcourt@sympatico.ca,14210374,000000121692311,2,,"Ce n'est pas le conseiller le problème chez Bell.  Ce sont vos promotions et la facturation.  On m'a offert en sept. 2011 une promotion: 42.95$ internet 26,27$ Tél.(serv. de base + répondeur) et 1 rabais de 10$ pour un total de 59.22$/mois pour 1 an.  On me facture comme il se doit le 22 octobre 2011. Puis, la facturation est modifiée le 22 novembre 2011. L'internet a augmenté à 47.95$.  J'avais pourtant accepter la promotion pour un an pas pour un mois.  Je respecte mes engagements, que Bell Canada respecte les siens.  Je ne veux pas avoir à négocier des promotions à chaque mois.  Je n'ai pas seulement que cela à faire.  Si j'ai encore une fois des problèmes avec la facturation chez Bell, je devrai quitter cette compagnie dont je suis cliente depuis une trentaine d'années.  Mais là, vraiment ma patience a des limites.  Malheureusement, Bell n'est plus la compagnie qui offrait un bon service à un bon coût et dont j'étais fière d'encourager. Merci de votre attention.",1
300642,16-DEC-11,15-DEC-11,Amina,,fr,76.68.242.32,gilbertrivard@sympatico.ca,14260412,000000121906927,5,5,"La personne qui m'a répondu était très gentille et de toute évidence compétente. Ce fut un plaisir de faire affaire avec elle.
Merci !",5
300643,16-DEC-11,15-DEC-11,Gilberto Jose,,en,74.14.238.122,edgolem@sympatico.ca,14259644,000000121926509,4,4,,4
300644,16-DEC-11,15-DEC-11,Awatef,,fr,76.109.11.96,afmartel@bell.net,14256806,000000121911776,5,4,RIEN,5
300645,16-DEC-11,12-DEC-11,Felix,,en,65.95.140.251,john159@bell.net,14222254,000000121835280,5,3,,5
300646,16-DEC-11,15-DEC-11,Haythem,,fr,70.49.66.91,pdescoteaux00@sympatico.ca,14265050,000000121924442,5,5,,5
300647,16-DEC-11,15-DEC-11,Walid,,fr,70.53.179.125,pierredespres@sympatico.ca,14265218,000000121913618,4,4,,5
300648,16-DEC-11,15-DEC-11,Denis,,fr,174.92.233.28,richard800@sympatico.ca,14265750,000000121907910,5,5,Tout était parfait et j'ai été très bien servi..... Employé très compétent et surtout très patient et gentil.....,5
300649,16-DEC-11,15-DEC-11,Alex,,en,69.45.121.14,heamarhinton@bell.net,14260838,000000121915460,5,4,The only problem I now have is that my Bell Mail sign-in screen is in French.  I can't find anyplace to change it back to English.  Subsequent screens are in English - only sign-in sheet is affected.,5
300650,16-DEC-11,15-DEC-11,Hassan,,en,174.95.214.205,handlyellowlees@sympatico.ca,14260758,000000121928107,3,4,"It took 4 calls and a visit from a tech before the issue was resolved. I also received a new modem in the mail which was unexpected as no one from Bell that I talked to indicated that I would receive a modem I've tried to ensure that I'm not being charged extra for this mode. The tech I spoke with last night helped me install it to my satisfaction. The jury is still out on my service. If it continues as it is today, I'll be satisfied.",3
300651,16-DEC-11,14-DEC-11,Hugo,,en,70.53.74.202,spirit01@bell.net,14254870,000000121884545,5,5,,5
300652,16-DEC-11,14-DEC-11,Nabiha,,fr,174.94.104.167,pepere01@sympatico.ca,14252954,000000121890526,3,2,dire la verite quand vous avez des problemes,4
300653,16-DEC-11,11-NOV-11,Marie,,fr,65.94.9.33,suelebel@bell.net,13950016,000000121173376,4,4,,5
300654,16-DEC-11,14-DEC-11,Mahender,,en,70.49.242.211,gord.rayner@sympatico.ca,14248144,000000121885508,5,5,,5
300655,16-DEC-11,14-DEC-11,Rym,,fr,174.88.84.216,rich.pesant@sympatico.ca,14253654,000000121888255,5,5,pas cette fois-ci,4
300656,16-DEC-11,15-DEC-11,Srinivasan,,fr,65.92.114.56,yrricher@sympatico.ca,14268016,000000121917703,2,3,Engagez des Canadiens. Je suis au bout de ma patience avec le service offert pas des immigres. Bell fait beaucoup d'argent avec les canadiens mais ce sont d'autres pays qui benifice de l'emploi. Vous devrier avoir honte de prendre notre argent et ne pas nous soutenir.,1
300657,16-DEC-11,14-DEC-11,Murali,,en,70.29.46.70,jane.vango@sympatico.ca,14249022,000000121905345,1,1,There is NO point in sending me a text to a mobile phone which I don't have.  I was his last customer of the day and he seemed anxious to be rid of me without solving the problem. ,1
300658,16-DEC-11,15-DEC-11,Imen,,fr,174.92.178.182,peljo@sympatico.ca,14265060,000000121927485,5,5,,5
300659,16-DEC-11,12-DEC-11,Koussay,,fr,70.55.88.227,richard.dupont4@sympatico.ca,14227206,000000121846860,4,4,,5
300660,16-DEC-11,14-DEC-11,Haricharan,,en,70.54.149.45,mary.greenwood@sympatico.ca,14251454,000000121900064,4,5,I was very disappointed that my internet was down for more than 24 hours especially just before Christmas. ,4
300661,16-DEC-11,15-DEC-11,Oscar Ernesto,,en,74.15.90.128,e.meade@sympatico.ca,14259606,000000121912589,4,4,I appreciate your good service.,5
300662,16-DEC-11,15-DEC-11,Danny,,en,76.68.120.13,anyo@bell.net,14257226,000000121910647,5,5,Non....,5
300663,16-DEC-11,15-DEC-11,Souhir,,fr,184.144.142.180,apages@sympatico.ca,14257238,000000121908114,5,5,"donner plus de promotions au clients qui sont avec vous depuis 1982.
et moins au nouveaux venus.a quoi sert de gagner i clients si vous en perdez 2",5
300664,16-DEC-11,15-DEC-11,Nabiha,,fr,67.68.197.118,moniclam@bell.net,14264324,000000121909135,5,5,"j'ai essyé 2 tentatives via le weeb attentes trop longues et pas pas de réponses mai beaucoup de questiond 

finalement ca a été plus vite par téléphonne",4
300665,16-DEC-11,12-DEC-11,Patrick,,en,65.95.104.193,gardow-turner@sympatico.ca,14220034,000000121845921,4,4,,4
300666,16-DEC-11,13-DEC-11,Murali,,en,64.231.88.176,f.ries@sympatico.ca,14234892,000000121876645,5,5,,5
300667,16-DEC-11,15-DEC-11,Sana,,fr,67.68.187.142,marcelrioux01@bell.net,14263470,000000121920881,5,5,,5
300668,16-DEC-11,14-DEC-11,Priya,,en,67.71.22.253,lkoury@sympatico.ca,14250752,000000121893284,5,5,,5
300669,16-DEC-11,15-DEC-11,Wayne,,en,74.12.173.155,ricaroll@sympatico.ca,14265732,000000121922456,5,5,,5
300670,16-DEC-11,15-DEC-11,Wissem,,fr,76.65.64.65,loure@sympatico.ca,14263142,000000121927673,3,4,Ce fut un peu long pour résoudre le problème.,4
300671,16-DEC-11,14-DEC-11,Jeannette,,en,70.29.32.120,hgparrill@sympatico.ca,14248526,000000121903142,5,5,,5
300672,16-DEC-11,14-DEC-11,Kira,,en,174.91.128.131,rchaik@sympatico.ca,14253486,000000121894789,4,4,"Provide an even lower price for my minimal 
computer usage.",4
300673,16-DEC-11,15-DEC-11,Nayeem,,en,74.12.46.170,gorlilrob@sympatico.ca,14260547,000000121921847,4,4,,5
300674,16-DEC-11,13-DEC-11,Celina,,en,76.69.101.111,palumboc@sympatico.ca,14240142,000000121880963,5,5,,5
300675,15-DEC-11,14-DEC-11,Venkatesh,,en,64.228.141.149,ruthwerchola@sympatico.ca,14254130,000000121883323,5,5,nothing I could think of.,5
300676,15-DEC-11,12-DEC-11,Josue,,en,70.26.80.94,shirley261@sympatico.ca,14228262,000000121855719,5,5," the service representative was very curteous and patient, he walked me through all the steps very calmly and most helpful.",5
300677,15-DEC-11,14-DEC-11,Pascal,,en,74.15.253.66,jenw11@sympatico.ca,14249300,000000121890964,5,5,Have the ability to transfer me to other Bell service areas so I don't have to wait on hold another 30 minutes to modify my services,4
300678,15-DEC-11,14-DEC-11,Dinesh,,en,70.50.33.210,lkealey@sympatico.ca,14250750,000000121892587,5,5,,5
299082,16-DEC-11,14-DEC-11,Akrem,,fr,184.148.255.182,lucien.lem@bell.net,14250944,000000121901445,1,1,"D'abord voulez-vous corriger notre nom qui est :
L & P LE MORVAN   et NON  :
                L AND P MORVAN  ? ? ?
C'est L pour Lucien
C'est P pour Pierrette
et enfin & et non and LE MORVAN qui est notre NOM  et non Morvan
Il y a des "" LE MORVAN "" et il y a des "" MORVAN ""
ça fait 4 ans que vous avez commencez ça, chaque année je dois vous le dire, chaque fois vous nous dites que c,est corrigé CE QUI EST FAUX 
Ça fait 55 ans que nous nou sommes incrit chez Bell Canada sous :
L  &  P  LE MORVAN 
regardez DONC NOS FACTURES 
compte No 201404855
L & P LE MORVAN 
Je vais avoir 82 ans je n'ai pas de temps à perdre avec vos incapacités de services ...
55 ans (et brusquement vous vous êtes permis de changer notre nom.
lors commencez donc à mettre de l'ordre. Savez-vous lire vraimeent le français ?
lA PROCHAINE FOIS ÇA SERA PAR UNE LETTRE D'AVOCAT AVEC CE QUE LA LOI AUTORISE. vOUS N'AVEZ VRAIMENT PAS DE RESPECT POUR VOTRE CLIENTÈLE.
l'ERREUR VIENT DE VOUS PAS DE NOUS.
NOS SALUTATIONS.
 L & P LE MORVAN
16 Décembre 2011",1
299083,16-DEC-11,15-DEC-11,Med Karim,,fr,174.95.118.211,21pierre@bell.net,14256386,000000121920822,5,5,,5
299084,16-DEC-11,15-DEC-11,Deo,,en,67.71.85.28,carol.hinks@sympatico.ca,14258152,000000121913315,4,4,Let me use my $50 gift card for my modem payment,5
299085,16-DEC-11,15-DEC-11,David,,en,65.95.204.234,mariej@sympatico.ca,14263576,000000121915480,5,5,,5
299086,16-DEC-11,15-DEC-11,Wynbert,,en,174.89.31.226,james.shea062@sympatico.ca,14261314,000000121913975,4,1,,3
299087,16-DEC-11,15-DEC-11,Elizabeth,,en,184.95.54.217,kevinmcbride@sympatico.ca,14262406,000000121912897,5,5,"On this call, service and client satisfaction were 100%.",5
299088,16-DEC-11,15-DEC-11,Kevin,,en,74.14.97.47,jcgaley@sympatico.ca,14261452,000000121922474,5,5,All  went very well. Thanks.,5
299089,16-DEC-11,15-DEC-11,Sharon,,en,76.69.135.122,konradmaier@sympatico.ca,14262548,000000121923774,5,5,nothing,5
299090,16-DEC-11,15-DEC-11,Amel,,fr,70.29.197.121,lcampeau000@sympatico.ca,14262764,000000121911873,5,5,,5
299091,16-DEC-11,15-DEC-11,Nayeem,,en,184.146.7.81,shclapp@sympatico.ca,14266554,000000121911120,3,1,I have Bell Security on my computer and the male who answered the phoien from Chennai was not able to resolve the fact that i had got the computer infected. Cost $120 to fix,3
299092,16-DEC-11,15-DEC-11,Brittany,,en,184.146.7.81,shclapp@sympatico.ca,14266556,000000121912995,5,5,Offered the same deal withyout my having to ask,4
299093,16-DEC-11,15-DEC-11,Ana,,en,216.191.72.153,pkesser@sympatico.ca,14265248,000000121922141,5,5,Nothing as it was my error.,5
299094,16-DEC-11,15-DEC-11,Kurt,,en,70.31.40.186,stormnut36@sympatico.ca,14266972,000000121921611,5,5,"There seemed to be a problem with fibre optic internet service availability in my area, eventhough the current Bell internet service I am on is the Fibe 6.  ",5
299095,16-DEC-11,15-DEC-11,Silvia,,en,184.146.173.82,joeandpeggy@sympatico.ca,14261814,000000121919813,5,5,,4
299096,16-DEC-11,14-DEC-11,Johanna,,en,70.30.108.19,amy.kao@sympatico.ca,14244398,000000121894228,4,4,,3
299097,16-DEC-11,15-DEC-11,Mohamed Amine,,fr,65.94.182.138,mario434@sympatico.ca,14263600,000000121924500,5,4,on saura si totalement résolu lorsqu`on recevra la prochaine facture de BELL ,5
299098,16-DEC-11,15-DEC-11,Juliio,,en,70.26.94.73,noradand@bell.net,14264654,000000121921623,4,5,No improvement required the call was answered very professionally,5
299099,16-DEC-11,15-DEC-11,Adnene,,fr,69.157.86.70,tibe8@sympatico.ca,14267324,000000121924865,5,5,tout est correct,5
299100,16-DEC-11,14-DEC-11,Lamya,,en,174.92.93.226,rose.meness@bell.net,14253994,000000121888728,5,5,Can't think of anything at the moment as it relates to what I called about.,5
299101,16-DEC-11,13-DEC-11,Tarek,,fr,70.55.55.166,vaudet@sympatico.ca,14243050,000000121874491,4,4,,4
299102,16-DEC-11,15-DEC-11,Bismiya,,en,70.30.24.33,castlewilliams@sympatico.ca,14258194,000000121909402,,1,"The lady I spoke to became suddenly very ill and had to pass to her supervisor.  She called later to apologize which was nice but unnecessary.
pw",5
299103,16-DEC-11,15-DEC-11,Mohamed,,fr,67.68.109.122,marcelphilippa@sympatico.ca,14263468,000000121916180,5,5,excellent service de la part de Mohamed,5
299104,16-DEC-11,13-DEC-11,Karim,,fr,76.65.65.189,jobhel@sympatico.ca,14236920,000000121867503,4,2,"J'ai recontacté le service à la clientèle et je crois que mon problème a été enfin résolu.

Merci",5
299105,16-DEC-11,15-DEC-11,Erin,,en,184.147.116.46,brenda.lauzon@sympatico.ca,14257848,000000121919707,5,5,,5
299106,16-DEC-11,15-DEC-11,Troy,,fr,70.30.228.69,samhpl@bell.net,14266260,000000121921076,1,1,Je ne voulais pas depuis le début en l'an 2009 d'une deuxième ligne téléphonique et je l'ai encore. vous ne reussiser pas a me donner en amont le 1 mg pour l'internet je m'attendait a avoir une réduction ces trop payer pour internet Videotron est capable de me donner 8mg en aval et 1mg en amont et pour le téléphone et internet ça coute 45.95 $ par mois ce que je suis pret à payer avec vous mais le 1MG en amont est tres important por moi pas 870 ou 860 KB/S,1
299107,16-DEC-11,12-DEC-11,Daniel,,en,76.65.17.78,morgan.britton036@sympatico.ca,14225386,000000121857847,1,1,Fix the Problem.  Your rep said they would send out a service man to fix the line you my internet would stay on that was on tuesday still no one arrived. This experience is making me think seriously about switch8ing to rogers and not using the phone line,2
299108,16-DEC-11,15-DEC-11,Hector,,en,76.70.43.148,slurns@sympatico.ca,14266738,000000121923635,1,1,"He tried to help me be able to send email. He took over control of my computer and left it in worse condition than it was. I aked him if he would be able to restore it the way it was before he started changing all my settings.and he said he would. Was going to call me back in 15 minutes and never did. Before my only problem was not being able to send email and now I have no addressbook and am unable to open anything. Had to call bell again last night to try and get it back to the way it was before him and talked to Bedre 692355 for an hour and she made it even worse. I will call again today and hope to get somebody who knows what they are doing to resolve my problems.
I would be thrilled if somebody could phone me to help me resolve my problems since I can't access my email acct. now.
Dave Burns
416 253 7602",1
299109,16-DEC-11,12-DEC-11,Ahmed,,en,70.24.0.121,agnesburns@sympatico.ca,14215322,000000121851107,2,1,call me before I called you .I was without Internet service for 1 week.That is too long and I am not impressed with this company. I am seriously considering moving to another provider.,1
299110,16-DEC-11,14-DEC-11,Slah,,fr,174.89.239.35,michel.claes@sympatico.ca,14251838,000000121886003,1,2,"pour internet c'est OK mais pour la télé, que de problème, perte d'image, conversations téléphonique sans fin ..etc",1
299111,16-DEC-11,12-DEC-11,Mohamed Aymen,,fr,70.48.127.216,dora.mousseau4@sympatico.ca,14218918,000000121852160,5,5,,5
299112,16-DEC-11,15-DEC-11,Francine,,en,174.94.15.35,officialray@sympatico.ca,14264724,000000121915333,5,5,keep out good work ,4
299622,15-DEC-11,13-DEC-11,Priya,,en,184.147.125.122,bgotro@sympatico.ca,14232450,000000121866350,5,5,"My initial call re this problem was on December 5 but no action was taken until my second call on December 12, when my Internet connection problems were fully resolved.",4
299623,15-DEC-11,14-DEC-11,Sam,,en,70.49.85.68,droste@sympatico.ca,14247008,000000121887320,5,5,Nothing,4
299624,15-DEC-11,14-DEC-11,Alex,,fr,174.93.144.43,rogerhouledistributions@sympatico.ca,14253940,000000121887365,5,5,Le service a été parfait de la part de votre conseiller. Il a été d'une patience et d'une amabilité exemplaire.,5
299625,15-DEC-11,14-DEC-11,Mohammed,,en,184.148.176.131,pmifflen@sympatico.ca,14253144,000000121902110,4,4,,4
299626,15-DEC-11,14-DEC-11,Ashwini,,en,70.31.180.195,gbmiller@sympatico.ca,14247858,000000121893196,5,5,"This was a far better experience than my previous one (survey completed a week ago). Your rep was polite and helpful. I am making a ""last-ditch"" effort to resolve a problem that may not be resolvable with Bell.",3
299627,15-DEC-11,14-DEC-11,Reshma,,en,184.148.112.52,valives@sympatico.ca,14255790,000000121902121,5,5,after 3 calls to Bell recv'd computer gen.email password that finally worked. thanks to male operator it was done v.well. Thanks..previous female ops. who weren't able to give correct password.,5
299628,15-DEC-11,13-DEC-11,Ravi,,en,70.48.6.212,robertwiggins@sympatico.ca,14241170,000000121875895,5,5,,4
299629,15-DEC-11,12-DEC-11,Carolina,,en,65.95.90.231,ws.howlett@sympatico.ca,14230020,000000121842963,5,4,Carolina Service was excellent and was one hundred and eighty degree change from what I had experenced in several previous contacts. She could not have done More. Thanks,5
299630,15-DEC-11,14-DEC-11,Kumar,,en,69.159.109.117,cfrostell@sympatico.ca,14245708,000000121889913,5,4,"The first representative I talked with could not solve the problem.  On my second call with Kumar, the problem could be solved.",4
299631,16-DEC-11,15-DEC-11,Ivan,,en,70.31.39.110,billpam@sympatico.ca,14257706,000000121914222,5,5,,5
299632,16-DEC-11,15-DEC-11,Alex,,en,70.48.217.244,jmires@sympatico.ca,14261749,000000121921363,5,5,Nothing - Rep was very courteous and understanding that we are not great at the computer.,5
299633,16-DEC-11,15-DEC-11,Wajdi,,en,74.14.169.81,amirian@bell.net,14257054,000000121921434,1,1,,1
299634,16-DEC-11,28-NOV-11,Mohamed,,fr,174.91.204.114,serge.blouin@sympatico.ca,14135114,000000121549433,1,1,"Avoir un vrai service à la clientèle, 10 jours sans service internet après 11 ans de fidélité. Il a fallu que je rappel et rappel pour obtenir satisfaction.",1
299635,16-DEC-11,12-DEC-11,Thomas,,en,174.95.85.182,marieedwards@bell.net,14224378,000000121847280,5,5,Nothing,5
299636,16-DEC-11,14-DEC-11,Hsine,,fr,70.29.246.124,mchoquet@sympatico.ca,14251624,000000121897342,5,5,Tout était parfait. Le préposé (HSINE -numéro d'employé : XZ936) s'exprimait dans un excellent français et a très bien répondu à toutes mes questions et m'a donné entière satisfaction. Je déplore cependant que Bell est imparti son service à la clientèle à l'extérieur du Canada comme ce fut le cas ici (préposé d'un centre d'appels situé à Tunis).,5
299637,16-DEC-11,14-DEC-11,Hajer,,fr,76.68.174.198,lorly@sympatico.ca,14250810,000000121885090,5,5,,5
299638,17-DEC-11,16-DEC-11,Naveed,,en,70.26.160.9,thegores@sympatico.ca,14278214,000000121941741,4,4,"I purchased aniPhone 4s from Bell & needed help to set up passwords etc for my wife. Bell could only give help on Internet  address setup. Referred me to Apple for the rest. Bell shld service it all or not sell the product

",3
299639,17-DEC-11,16-DEC-11,Luis,,en,70.51.157.247,george37@sympatico.ca,14271958,000000121932302,5,5,"I wish I had known that by adding a new bell.net e-mail address that my sympatico.ca address would still be my 'main' address and that to change it to bell.net, I would have to cancel my current plan (sys number) and start with a new one, and possibly change my billing charges.",4
299640,17-DEC-11,16-DEC-11,Vijay,,en,74.12.43.54,thomas.milne@sympatico.ca,14278244,000000121950562,4,4,"I am sure the Bell representative was frustrated with my lack of computer savvy, nevertheless he stuck with me and got me on the right track to solve my difficulty, which was on my end not Bell's",5
299641,17-DEC-11,16-DEC-11,Nagesh,,en,70.50.203.116,bal.kapur@sympatico.ca,14269080,000000121931991,5,5,I don't think there is anything that I can add here. The problem that I had was handled courteously and efficiently.The person who looked after me certainly knew what had to be done to resove the problem. My thanks to him ,5
299642,17-DEC-11,16-DEC-11,Christianne,,en,69.158.4.58,r.horbatiuk@sympatico.ca,14276496,000000121934191,1,1,get rid of your arrogance and your phony verbal supposed contracts and quit ripping us off as you're an ignorant monopoly,1
299643,17-DEC-11,16-DEC-11,Gopi Rathinam,,en,173.33.219.6,conrad_genee@sympatico.ca,14270212,000000121932197,5,5,,5
299644,17-DEC-11,16-DEC-11,Aprajit,,en,70.48.163.21,g.hansen@sympatico.ca,14271794,000000121947976,5,5,,5
299645,17-DEC-11,16-DEC-11,Claudia,,en,76.69.20.202,d.reynolds@sympatico.ca,14270370,000000121932629,3,3,,3
299646,17-DEC-11,16-DEC-11,Eddy,,en,70.54.88.34,gregandjanet@sympatico.ca,14272228,000000121949893,5,4,,4
299647,17-DEC-11,16-DEC-11,Amine,,fr,76.67.193.63,gastonl2@sympatico.ca,14271878,000000121941781,5,5,non,5
299648,17-DEC-11,16-DEC-11,Baltharaj,,en,50.101.168.215,caladhu@bell.net,14269618,000000121944687,4,4,,4
299649,17-DEC-11,15-DEC-11,Diego,,en,70.52.32.6,tonynewman@sympatico.ca,14267412,000000121910162,5,5,Add more service providers     you need space for comments!  Mine is - Diego is a gem. Bell is lucky to have him -please see that his career is advanced!!,5
299650,17-DEC-11,16-DEC-11,Edward,,en,65.95.189.214,bkgayle@sympatico.ca,14269324,000000121932397,5,4,,5
299651,17-DEC-11,16-DEC-11,Melvin,,en,70.53.223.144,dale.leary@sympatico.ca,14270394,000000121937279,4,4,,4
299652,17-DEC-11,16-DEC-11,Karla,,en,74.14.63.191,camjoan@sympatico.ca,14269634,000000121933858,3,4,"had great difficulty understanding her, therefore the whole process took longer than necessary",4
299653,17-DEC-11,16-DEC-11,Charles,,en,70.53.20.75,SueTA@bell.net,14268386,000000121931377,5,5,"If the one department could handle all departments, phone, tv and internet",5
299654,17-DEC-11,16-DEC-11,Ashley,,en,184.148.179.81,jggarbuckle@sympatico.ca,14273180,000000121933731,5,5,"Absolutely nothing - issue 100% resolved, with proof provided by e-mail. ",5
299655,17-DEC-11,16-DEC-11,Ashley,,en,70.51.221.33,dhagen@sympatico.ca,14270798,000000121938568,4,4,call centre was noisy. it was a little hard to hear agent.,4
299656,17-DEC-11,16-DEC-11,Ameer,,en,65.93.56.141,lshaw9@sympatico.ca,14274532,000000121945898,5,5,"Nothing, all was fine",5
299657,17-DEC-11,16-DEC-11,Timothy,,en,74.14.12.187,brayne@sympatico.ca,14269454,000000121935164,5,5,,4
299658,17-DEC-11,16-DEC-11,Linda,,en,76.65.140.39,stella.stevens@sympatico.ca,14277872,000000121941685,1,1,"Employed a person who was knowledgeable,
courteous and showed an interest in my problem. I hung up in disgust, called 
 a neighbor- PROBLEM RESOLVED. Thank you
for asking - I feel better now......",2
300152,17-DEC-11,16-DEC-11,Anirban,,en,74.198.9.133,hao_hui.lin005@sympatico.ca,14272364,000000121949835,4,4,Always try the best   ,4
300153,17-DEC-11,16-DEC-11,Martine,,en,174.93.25.12,ogilvie.long@sympatico.ca,14275976,000000121935529,2,1,"

   We are covered for Bell Security but it is not on our computer.
Last week we lost all on our computer due to a power surge.

Bell got us back on Outlook,and internet
but not on security.

Prior to this incident we were so satisfied with your service we bragged about it to everyone but if we can't get security back on the computer we may have to look for some changes.

Hope you can rectify this problem.

Have been a customer of Bell for 55 yrs.
",2
300154,17-DEC-11,16-DEC-11,Tayssir,,fr,76.64.239.55,michellavoie67@sympatico.ca,14275354,000000121943059,1,1,Vous auriez pu me donner une vrai facture unique laquelle m'aurait demandé de payer seulement ce que je vous doit en tenant compte de ce que vous me devez.,1
300155,17-DEC-11,16-DEC-11,Andrew,,en,74.15.252.228,ljarnold@sympatico.ca,14274390,000000121932856,5,5,,3
300156,17-DEC-11,16-DEC-11,Thomas,,en,69.158.168.208,cg2smith@sympatico.ca,14269828,000000121942361,5,4,extend time of agreement,5
300157,17-DEC-11,12-DEC-11,Sweta,,en,70.26.20.35,renee.deHaan@sympatico.ca,14227138,000000121832942,1,3,Not disconnect my services.,1
300158,17-DEC-11,16-DEC-11,Rudys,,en,70.48.74.41,jean.crossett@sympatico.ca,14273050,000000121930734,5,4,First call problem was not resolved and I thought someone was calling me back.  I had to call a 2nd time.,4
300159,17-DEC-11,16-DEC-11,Lobna,,fr,67.70.79.191,richardlauzier@bell.net,14276810,000000121930587,3,,,4
300160,17-DEC-11,16-DEC-11,Yosra,,fr,67.70.79.191,richardlauzier@bell.net,14276812,000000121930893,3,,,4
300161,17-DEC-11,16-DEC-11,Silvia,,en,70.31.158.26,hao_hui.lin005@sympatico.ca,14272366,000000121940335,1,1,"Do the job right,don't ignore the report form the customer",1
300162,17-DEC-11,16-DEC-11,Gustavo,,en,70.31.158.26,hao_hui.lin005@sympatico.ca,14272368,000000121941276,5,4,,5
300163,17-DEC-11,16-DEC-11,Gabriel,,en,184.148.66.177,james_barrie@sympatico.ca,14272894,000000121931048,,1,"Your question re survey is irrevelant as I did not call you on Dec 16th 2011 at 10.17AM with Gabriel.  How could this be?, please look into what happened.  J>Barrie.",2
300164,17-DEC-11,16-DEC-11,Thorat,,en,65.95.124.236,gonzo13@sympatico.ca,14272174,000000121950701,2,4,"I only have problems when i have to speak with someone from another country.So far my BEST customer service has been given by your employees in the East Coast of Canada.They are pleasant,helpful and i can communicate easily and clearly.No im not an East Coaster,but i am a Proud Canadian.
Feel free to call me personally to hear the whole story.This issue took way to long to resolve,two calls and it required a Supervisor to do it.
Brian 416 806-7910",2
300165,17-DEC-11,16-DEC-11,Wafa,,fr,70.55.160.224,cote.jw.g@sympatico.ca,14270246,000000121931487,5,5,,5
300166,17-DEC-11,16-DEC-11,Heithem,,fr,184.144.217.221,rejean.bouliane@sympatico.ca,14276708,000000121937681,4,5,,4
300167,17-DEC-11,16-DEC-11,Hector,,en,70.27.176.136,doubld@sympatico.ca,14270992,000000121935273,1,1,fix the problem,1
300168,17-DEC-11,16-DEC-11,Carlton,,en,65.94.196.143,b.sommerville@sympatico.ca,14269040,000000121933518,5,5,"better speaking could not understand completely at times, but was very good.",5
300169,17-DEC-11,16-DEC-11,Reshma,,en,70.27.176.136,doubld@sympatico.ca,14270994,000000121933692,1,1,remedy my problem,1
300170,17-DEC-11,16-DEC-11,John,,en,69.158.95.110,jacinta.osullivan083@sympatico.ca,14272816,000000121949593,5,5,improve my phone line ,5
300171,17-DEC-11,16-DEC-11,Melinda,,en,69.157.13.172,vmedvedyuk@sympatico.ca,14278634,000000121943920,5,5,Hire more people like Melinda,5
300172,17-DEC-11,16-DEC-11,Mehdi,,fr,70.30.241.2,fabernier@sympatico.ca,14271476,000000121945838,4,2,le problème n'est pas de votre domaine.Le technicien a été très patient.merci,5
300173,17-DEC-11,16-DEC-11,Radhika,,en,174.94.125.132,mmikkola@sympatico.ca,14275512,000000121939862,5,5,Cannot think of one thing!,5
300174,17-DEC-11,16-DEC-11,Mel,,en,70.31.121.232,bruce_abbott@sympatico.ca,14269520,000000121945150,4,4,,4
300175,17-DEC-11,16-DEC-11,Methil,,en,70.29.0.12,magda.goodberry@sympatico.ca,14274722,000000121935860,3,4,"Have modems available for pick-up at the store downtown...the fact that I have to pay $20 for you to send me a new one and me to return the old one is totally insane!  If a small company like Nexicom can have that service available to their customers, I'd like to know why Bell can't.  I am a pensioner and do not like the fact that I have no option but to pay the $20 because the old modem is faulty.",1
300176,17-DEC-11,16-DEC-11,Methil,,en,69.157.1.162,svb@sympatico.ca,14277990,000000121933961,5,4,,4
300177,17-DEC-11,15-DEC-11,Mike,,en,70.49.132.170,maryann.s@sympatico.ca,14263692,000000121908415,5,5,less time on hold,5
300178,17-DEC-11,16-DEC-11,Sean,,en,174.89.193.46,ethel.charette@sympatico.ca,14271422,000000121943414,3,4,,3
300179,17-DEC-11,16-DEC-11,Asir raja,,en,70.27.64.69,ames4@sympatico.ca,14268746,000000121949221,4,4,explain things better that could be understood,3
300180,17-DEC-11,16-DEC-11,Imran,,en,70.31.61.101,hprobinson@sympatico.ca,14272562,000000121933706,4,4,"My experience was good, however now I do have one more question. At the bottom I have a service advisor Icon and I am not sure if that is supposed to be there all the time. When I click on it I get a screen that says run on my sercurtiy services so I click on that. When I do, it brings up my Security service line up. ok,I understand that it is just showing me them. Underneath that I can log in to Bell.ca. That is fine, but underthat, it wants me to run the Vault. When I do, it wants me to complete my registration by entering my bl and my password. My sympatico password doesn't seem to work. What now? I am not sure that I even need to use the Vault anyway. If poss. please send email to advise. Thanks.",4
300181,17-DEC-11,16-DEC-11,Joyce,,en,50.101.148.204,normala@sympatico.ca,14275908,000000121935386,5,4,,5
300182,17-DEC-11,16-DEC-11,Gustavo,,en,76.68.141.231,mitlea@sympatico.ca,14275474,000000121950400,5,5,,5
300183,17-DEC-11,16-DEC-11,Med Anis,,fr,174.95.237.143,carl_paula@bell.net,14269658,000000121935719,4,4,,3
300184,17-DEC-11,15-DEC-11,Hanen,,fr,65.94.9.100,armando39@sympatico.ca,14257296,000000121906627,5,4,48 HEURES POUR DÉBLOQUER UN COMPTE lIVEMAIL EST EXTRÊÊÊÊÊÊÊÊMEMENT LOOOOOONG,5
300185,17-DEC-11,16-DEC-11,Selene,,en,69.158.68.187,dan.fortin56@sympatico.ca,14270414,000000121939158,5,4,Contact us when we could have lower costs and not wait for us to hear better things from other companies and threaten to move our account before we get a getter deal to stay,4
300186,17-DEC-11,16-DEC-11,Gerardo,,en,69.156.57.72,loftywings@bell.net,14274432,000000121945637,5,5,,5
300187,17-DEC-11,15-DEC-11,Sihem,,fr,76.64.27.47,nelson.lemieux@sympatico.ca,14264534,000000121915879,4,4,,3
300679,15-DEC-11,14-DEC-11,Sandra,,en,74.15.246.248,robert_lll@sympatico.ca,14253860,000000121889892,4,3,"Have more staff on hand to deal with the upsurge in calls on Dec 14.
Sandra knows her stuff and was great to work with but I think we were dealing with the wrong problem which she couldn't see from her end. But I can't be sure. I enjoyed the time with her.",4
300680,16-DEC-11,15-DEC-11,Michelle,,en,64.231.61.48,jdgordon@bell.net,14261484,000000121915042,4,3,,3
300681,16-DEC-11,14-DEC-11,Shinoj,,en,69.159.9.25,ttlos@bell.net,14255696,000000121890697,4,4,hard to understand the rep.his english was not that clear.,4
300682,16-DEC-11,15-DEC-11,David,,en,174.89.139.21,ron.hartnoll@sympatico.ca,14265970,000000121921914,4,4,"You have discontinued the portable service and do not have an equivalent or better service to offer in my area.

After many years with Sympatico you are forcing me to go to the competition if I want high speed service.

I wil stay with Bell for another year but will be investigating alternatives.

Being a shareholder I am disappointed with this situation.

Looking forward to better service in the future.


Ron Hartnoll
Retiried VP BCE
905-854-5387",5
300683,16-DEC-11,15-DEC-11,Michael,,en,174.88.88.88,edda4@sympatico.ca,14259633,000000121920523,5,4,"Michael handled the problem efficiently.
",4
300684,16-DEC-11,15-DEC-11,Joy,,en,216.191.86.230,csolomon@sympatico.ca,14258796,000000121916921,4,4,Nothing,5
300685,16-DEC-11,15-DEC-11,Manel,,fr,70.26.240.7,beauvergne.jm@sympatico.ca,14257572,000000121909199,5,5,,4
300686,16-DEC-11,15-DEC-11,Reuben,,en,174.95.183.72,bakers3@sympatico.ca,14257456,000000121928460,3,,Train your folks on Apple software.,
300687,16-DEC-11,14-DEC-11,Inobel,,en,64.231.5.176,ddgrainger@sympatico.ca,14246582,000000121883147,2,2,Connect me with someone in Canada that speaks English.  I couldn't understand the woman I spoke to in India I think and had to ask to speak to a supervisor in Canada.,2
300688,16-DEC-11,15-DEC-11,Pamela,,en,70.29.128.14,ewaschuk@sympatico.ca,14259854,000000121907619,5,5,"Nothing. Everything was fine. It was a lengthy procedure, which I understand was unavoidable, and when it didn't work I was called back right away to try something else. Well done!",5
300689,16-DEC-11,15-DEC-11,Gilbert,,en,70.27.133.186,sheila.inverhouse@sympatico.ca,14266562,000000121912521,5,5,The server ,4
300690,16-DEC-11,15-DEC-11,Mustapha,,fr,184.144.204.19,forlau@sympatico.ca,14260020,000000121913018,1,1,essayer de comprendre le problème plutôt que de vouloir le fermer le plus rapidement,1
300691,16-DEC-11,16-DEC-11,,,en,174.94.107.104,,,,4,3,j'ai de problème poue envoyer mes reponse au courriel que je resua.,4
300692,16-DEC-11,15-DEC-11,Jose,,en,184.145.25.35,rosemarie_h@sympatico.ca,14266016,000000121916813,5,5,"-Your technical supporter Jose was very helpful and knowledgeable.
Also very polite and patient",5
300693,16-DEC-11,15-DEC-11,Med Aymen,,fr,76.64.255.236,marasciulo@sympatico.ca,14263442,000000121924523,5,5,"Originellement, la raison de mon appel au service de facturation de Bell était pour me plaindre de laugmentation de mon service Internet haute vitesse ainsi que la location du modem (facture du mois de décembre 2011) sans en avoir été informé préalablement par écrit. À lavenir, japprécierais être informé par lettre ou courriel avant que toute augmentation de la facture de mes services Bell ait lieu.",4
300694,16-DEC-11,15-DEC-11,Ashfaq,,en,69.158.50.100,tweeda@sympatico.ca,14267492,000000121928160,2,1,"I don't fault the person to whom I spoke, because the issue may not have been one (dissapearing mail from Inbox in Windows Mail once viewed).  That said, the person could have been more creative.  After terminating the call, I searched the Web and was able to find the solution to the problem: the View option had changed so as to hide all viewed messages.  Notwithstanding this, I intend to stay with Bell.",4
300695,16-DEC-11,14-DEC-11,Khan,,en,76.64.152.78,tandjnugent@sympatico.ca,14255248,000000121882985,3,3,"Two nasty women on Sunday and I was on the phone with them for over two hours. I asked them to check the ports and they didn't. Two nicer guys on Wednesday. I was also on the phone with them for over two hours and they did not resolve the propblem or check the ports when I asked. Then waited all day and then Sean called, fixed the problem immediately and was very courteous. He stayed on the line with me till all problems were resolved. I was without internet for five days needlessly and the problem was Bell's. I can not say enough nice things about Sean. The two women I spoke with on Sunday should both lose their jobs! They were both rude and both spoke down to me. They also put me on hold for long periods of time and also disconected the line and called me back. We just kept repeating the same tasks over and over and over again. Huge waste of my time and yours. ",1
300696,16-DEC-11,15-DEC-11,Naveenkumar,,en,70.53.222.134,arekay@sympatico.ca,14257266,000000121914511,5,5,,4
300697,16-DEC-11,15-DEC-11,Ashfaq,,en,69.159.12.67,peter.nixon@sympatico.ca,14265112,000000121929042,3,4,Communication skills,4
300698,16-DEC-11,15-DEC-11,Cherif,,fr,67.68.172.72,raoul.grenier@sympatico.ca,14265522,000000121906970,4,4,"Rien de mieux, Merci",4
300699,16-DEC-11,15-DEC-11,Hugo,,en,74.14.97.179,bobmary@sympatico.ca,14257778,000000121907738,5,5,nothing,5
300700,16-DEC-11,15-DEC-11,Ronald,,en,74.14.0.28,f.mccrea@sympatico.ca,14259876,000000121909453,2,2,"I made the call after receiving a letter from Bell suggesting I call to switch my  Internet payment to be on the same bill as the TV and phone. The latter two are withdrawn automatically from my account while my Internet is paid through my Visa. That took almost an hour. Then I asked about improving my satellite service because I didn't have any stations I really wanted. After 3/4 hour I was given the next package up for an extra $10 per month. When I received the confirmation by email a few minutes later, it said it was $20 more but a quick phone call cvorrected that. However, I did not get an opportunity to get any support for my very slow Internet connection as I had spent 2 hours on the phone and had an appt. at noon so I did not get to speak to anybody about that. I also wanted to enquire about getting WNED rather than the Boston PBS station but ran out of time.",3
300701,16-DEC-11,15-DEC-11,Shinoj,,en,174.95.62.219,jo.malvill@sympatico.ca,14261772,000000121921464,5,5,nothing,5
300702,15-DEC-11,14-DEC-11,Selene,,en,64.231.132.27,smcluckie@sympatico.ca,14254762,000000121890486,3,3,lower your prices,2
300703,15-DEC-11,14-DEC-11,Skander,,fr,67.68.169.42,johanne.bouchard@bell.net,14249624,000000121889469,5,5,Rien de plus car la personne qui ma servie était très professionnelle,5
300704,15-DEC-11,14-DEC-11,Elmer,,en,67.71.92.63,ivan113@bell.net,14248776,000000121905729,5,5,"nothing,it was very professional.",5
300705,15-DEC-11,14-DEC-11,Mohammed,,en,76.64.44.218,ccs_svh@sympatico.ca,14245676,000000121904004,5,5,Nothing - the call was handled professionally and the issue was resolved to my satisfaction.,5
300706,15-DEC-11,14-DEC-11,Mathieu,,fr,184.145.182.173,rousyl@bell.net,14254038,000000121884427,5,4,,5
299113,14-DEC-11,12-DEC-11,Stephen,,en,184.146.142.92,ml2hr2@sympatico.ca,14225222,000000121838968,5,5,"This was my 3rd try to resolve the problem.  The first 2 calls to you(very long ones) resulted in being told to take my computer to a repair shop.I did this and found the computer not at fault.  The problem was a loose connection - my error - but Stephen resolved it in about 2 minutes.  Strongly recommend all your technicians look at the obvious first and save your clients hours on the phone, days without their computers and unneeded and expensive trips to the repair shop.",
299114,14-DEC-11,13-DEC-11,Mark,,en,76.68.128.245,demwgm@sympatico.ca,14234118,000000121879268,5,5,"courtesy, promptness, understanding and patient tech......very professional",5
299115,14-DEC-11,13-DEC-11,Ashwini,,en,184.147.4.110,helen_fountain@sympatico.ca,14235898,000000121879934,5,5,Change protocol for reinstating an e=mail address that has been blocked so that it isn't necessary to provide another e-mail address so the technical support person could send them a code.  There MUST be another way.  I seriously hope that this can be changed.,5
299116,14-DEC-11,13-DEC-11,Cathrine,,en,174.89.108.48,pskmills@bell.net,14240608,000000121870377,5,4,,5
299117,14-DEC-11,14-DEC-11,Alex,,en,174.91.245.32,cy.forde@sympatico.ca,14233708,000000121882370,5,5,nothing,4
299118,14-DEC-11,13-DEC-11,Juan,,en,65.92.14.142,theweedbed@bell.net,14242668,000000121872341,5,5,NOTHING,5
299119,14-DEC-11,13-DEC-11,Sam,,en,74.198.164.218,rvfixer@sympatico.ca,14241416,000000121880969,4,4,Change music while on hold,4
299120,14-DEC-11,13-DEC-11,Ayesha,,en,69.158.141.50,jramt@sympatico.ca,14237138,000000121865463,5,5,,5
299121,14-DEC-11,13-DEC-11,William,,en,184.148.126.191,ron.miller@sympatico.ca,14241264,000000121864614,5,4,,5
299122,14-DEC-11,13-DEC-11,Asma,,fr,70.49.55.114,forgetyn@sympatico.ca,14235052,000000121870780,5,4,,5
299123,14-DEC-11,13-DEC-11,Sharon,,en,70.53.98.176,j2t2hall@bell.net,14236302,000000121876937,5,5,"Overall, everything went very well.  I had given a reference number from Nov 01 2010.  I should have given a reference number from a telcon with Ryan back on Nov 01 2011 which I accidently shredded.
One thing better would be to send an email confirming changes being incorporated per this call.  Hopefully I wrote down all particulars.  Sharon was very good in explaining and what ""should"" happen.  She was very patient and understanding of my concern.",5
299124,14-DEC-11,13-DEC-11,Khaled,,fr,70.49.55.114,forgetyn@sympatico.ca,14235054,000000121869466,5,4,,5
299125,14-DEC-11,13-DEC-11,Rym,,fr,76.67.186.146,cocogauthier@sympatico.ca,14233498,000000121870551,5,5,"tout est parfaitet les personnes avec qui j,ai discuter c,etait tres tres gentil poli ",5
299126,14-DEC-11,13-DEC-11,Robert,,en,74.14.188.159,f.savoie007@sympatico.ca,14234894,000000121874160,5,5,nothing,5
299127,14-DEC-11,13-DEC-11,Pradheep Kumaar,,en,70.50.67.55,gordonrogersassoc@sympatico.ca,14235618,000000121867190,5,5,none,5
299128,14-DEC-11,13-DEC-11,Sowmya,,en,70.54.88.194,rfgordon8@sympatico.ca,14240944,000000121873897,4,2,,4
299129,14-DEC-11,13-DEC-11,Sylvie,,en,174.94.133.5,alanized@sympatico.ca,14231580,000000121877499,4,,"If the Technician would have shown up during the appointment time. This was the second No Show. Dec 1, 2011 and Dec 12, 2011.

Sylvie was helpful but we were already frustrated.",3
299130,14-DEC-11,13-DEC-11,Shirin,,en,70.28.11.108,swallace@sympatico.ca,14242378,000000121865946,5,5,,4
299131,14-DEC-11,13-DEC-11,Tony,,en,174.91.96.78,sbvpjohnson@sympatico.ca,14241690,000000121868128,5,5,"Absolutely nothing. Tony was outstanding, had excellent interpersonal skills, fully competent and went above and beyond the call of duty to understand and resolve my problem. Really showed concern for my issue and provided flawless customer care and service.",5
299132,14-DEC-11,13-DEC-11,Fodie,,en,70.49.159.193,lkirk@bell.net,14238126,000000121876691,3,3,"Not give so much hassle to get my internet and telephone services combined into one bill. Some reps were helpful and polite, others not.Also more explanations on charges showing on bills such as late charges when a bill has not been received previously.",3
299133,14-DEC-11,13-DEC-11,Bedre,,en,70.49.29.60,james268@sympatico.ca,14236430,000000121879720,3,5,"Had a hard time understanding the women on the line with me. Very poor english, she did fix's my problem.",4
299134,14-DEC-11,13-DEC-11,Arun,,en,184.146.146.196,steven.ng@sympatico.ca,14242256,000000121868368,5,5,Everything is fine.,5
299135,14-DEC-11,13-DEC-11,Rolando,,en,64.228.69.71,cbulcke@sympatico.ca,14233068,000000121866244,5,5,,4
299136,14-DEC-11,12-DEC-11,Zulfiquar,,en,174.95.50.71,diamantenkeller@sympatico.ca,14218730,000000121847963,4,4,,5
299137,14-DEC-11,15-NOV-11,Prego Junior,,fr,184.144.154.141,rwdp@sympatico.ca,13986154,000000121257338,4,1,"My internet problems have not been resolved.  I have been having problems since October.  First my internet was slow so we called to have it fixed (I had Total Performance but my internet speed was below 2 mbps.  A Bell technician then hooked my service up to a Bell ""central"" closer to my home which made my internet faster.  Then a week later, I had no more service.  I had that fixed on November 7, and then my service was slow again the following week.  I then recontacted bell and was told that I am not able to receive Total Performance speed internet and that I was downgraded to ""Performance Plus"" which is slow and I am not happy with BELL at all.  I paid for Total Performance for 10 years but always received a slow signal. Now I am thinking of going with Videotron for my internet if you can't resolve this. Rita Walsh",2
299138,14-DEC-11,13-DEC-11,Carlton,,en,70.53.86.93,leahandpat@sympatico.ca,14237894,000000121872487,5,5,"nothing,evrything ok",5
299139,14-DEC-11,13-DEC-11,Diego,,en,174.89.60.78,pandk@bell.net,14240156,000000121867265,3,2,"Be able -and willing- to track my outbound email to any blockage en route to the requested destination, and identify the reason for me.",3
299140,14-DEC-11,13-DEC-11,Monica,,en,184.148.180.166,salamander0@bell.net,14241518,000000121871391,4,4,"nothing, everything was fine - rep. was very polite and informative, thank you",5
299141,14-DEC-11,13-DEC-11,Ibtissem,,fr,65.92.216.188,rogersouellet@sympatico.ca,14241220,000000121880548,4,4,,5
299142,14-DEC-11,13-DEC-11,Jaime,,en,76.219.184.87,stefan.siclovan@sympatico.ca,14242178,000000121879122,5,5,,5
299143,14-DEC-11,13-DEC-11,Lucas,,en,174.91.32.3,rjlamont@sympatico.ca,14241074,000000121864153,5,5,Nothing,5
299144,14-DEC-11,13-DEC-11,Liza,,en,184.144.31.93,tish.w@sympatico.ca,14242728,000000121874709,5,5,,5
299145,14-DEC-11,13-DEC-11,Karen,,en,67.70.44.107,norfolk49@bell.net,14239926,000000121876697,5,5,,5
299146,14-DEC-11,13-DEC-11,Sana,,fr,65.95.14.164,clairaude@sympatico.ca,14233366,000000121869170,5,5,Rien de plus car nous avons eu pleine satisfaction et notre problème résolu avec une patience sans borne de la part de votre agent.,5
299659,15-DEC-11,14-DEC-11,Sinu,,en,69.157.15.24,paulchristou@sympatico.ca,14252861,000000121903070,4,4,Nothing,5
299660,16-DEC-11,15-DEC-11,John,,en,74.14.106.176,svilim@sympatico.ca,14267036,000000121927541,1,1,,1
299661,16-DEC-11,15-DEC-11,Mary-Jane,,fr,70.52.40.215,imcnic@sympatico.ca,14261084,000000121911959,5,5,"Rien de plus. C'est une personne adorable, respectueuse et compétente. ",5
299662,17-DEC-11,16-DEC-11,Hana,,fr,74.15.156.181,glatulipe@sympatico.ca,14272130,000000121940533,5,5,Excellent service ! Anna,5
299663,17-DEC-11,16-DEC-11,Emmanuelle,,fr,76.71.190.177,lauzier9@sympatico.ca,14274130,000000121942879,5,4,,5
299664,17-DEC-11,16-DEC-11,Diego,,en,74.12.136.137,p40e@sympatico.ca,14276064,000000121943536,5,5,,5
299665,17-DEC-11,16-DEC-11,Oi Lin,,en,68.200.247.251,nvukorep@sympatico.ca,14275952,000000121933881,5,5,,5
299666,17-DEC-11,16-DEC-11,Armando,,en,68.200.247.251,nvukorep@sympatico.ca,14275954,000000121934291,5,5,,5
299667,17-DEC-11,16-DEC-11,Linda,,en,184.147.42.160,dlbuck@sympatico.ca,14270890,000000121943248,5,5,Nothing,5
299668,17-DEC-11,16-DEC-11,Maryssa,,en,76.68.102.35,blairtully@bell.net,14269332,000000121932505,5,5,,5
299669,17-DEC-11,16-DEC-11,Chenara,,en,174.93.28.97,mawanlin@sympatico.ca,14275116,000000121946696,5,5,,5
299670,17-DEC-11,16-DEC-11,Gloria,,en,70.24.204.218,fendi@sympatico.ca,14271542,000000121944018,5,4,,5
299671,17-DEC-11,16-DEC-11,Luis,,en,74.12.145.232,hansvanbeerschoten@sympatico.ca,14272360,000000121949914,5,5,None,5
299672,17-DEC-11,16-DEC-11,Nawel,,fr,174.91.19.106,mariemontpetit@bell.net,14274944,000000121931119,4,5,,5
299673,17-DEC-11,16-DEC-11,Mariem,,fr,67.68.210.141,benoitjoly@bell.net,14269212,000000121936694,4,5,"La prise de contrôle à distance de l'écran par le technicien est évidemment génial. Faire attention cependant à ne pas faire les opérations trop rapidement devant le client pour qu'il ait le temps de comprendre. Je suis très familier avec les ordis et je trouvais que la technicienne exécutait les choses très rapidemnt. J'imagine mal ma mère en train de suivre les instructions. Peut-être aussi se serait-elle ajusteé à son niveau... Mais bon, disons que vous êtes dans la bonne direction comparativement au service que j'ai déjà eu dans le passé.
Vous pouvez aussi remercier ""Alarme et co."" de Sherbrooke pour qui mon fils travaille. C'est lui qui m'a convaincu de revenir avec Bell pour mon internet sans quoi je ne crois pas que vous auriez pu me convaincre suite à des expérience très désagréables dans le passé... Félicitations à la technicienne qui m'a assisté, très gentille, polie et compétente...
Benoit Joly",4
299674,17-DEC-11,16-DEC-11,Aymen,,fr,67.71.117.241,gmbbeau@sympatico.ca,14272144,000000121931767,4,5,,4
299675,17-DEC-11,16-DEC-11,Emmanuelle,,fr,64.228.81.169,nuage5@sympatico.ca,14275946,000000121940953,4,2,,5
299676,17-DEC-11,16-DEC-11,Jose,,en,70.54.52.228,william.pullen@sympatico.ca,14278768,000000121935928,5,5,What was done for me was what was required. I cannot think of anything more that could be done. ,5
299677,17-DEC-11,16-DEC-11,Souhir,,fr,76.71.169.204,mcaron019@sympatico.ca,14275152,000000121945096,5,5,Vous avez trouvé le problème qui était assez complexe.  Merci beaucoup.,5
299678,17-DEC-11,16-DEC-11,Pascal,,fr,174.89.89.159,robert51@sympatico.ca,14276974,000000121943366,5,4,reduire le prie de mon intrnet merci robert,4
299679,17-DEC-11,14-DEC-11,Sowmya,,en,70.26.23.68,peggy.cumming@sympatico.ca,14252934,000000121883539,5,5,,5
299680,17-DEC-11,16-DEC-11,Chamseddine,,fr,96.21.103.19,lise.caron@sympatico.ca,14274366,000000121947492,5,5,,5
299681,17-DEC-11,14-DEC-11,Vijay,,en,184.144.105.45,neville.austin@sympatico.ca,14252350,000000121884474,4,4,Nothing.  Your service was fine in this case.,4
299682,17-DEC-11,16-DEC-11,Sylvie,,fr,184.144.234.131,manontrudel1@sympatico.ca,14274797,000000121936226,5,2,Je voudrais FÉLICITER Sylvie pour son excellent travail et pour sa patience mais le problème pour lequel j'ai appelé persiste encore. Je me questionne encore à savoir si je resterai avec Bell.,2
299683,17-DEC-11,16-DEC-11,Silvia,,fr,184.144.151.41,bjakobik@bell.net,14269312,000000121930732,4,4,"Please work on your website - change from French to English doesnt work.

Could you please update my profile to English from French?

Thank you.",3
299684,17-DEC-11,16-DEC-11,Med Anouar,,fr,67.68.194.226,gp_@sympatico.ca,14272196,000000121939023,5,5,,5
299685,17-DEC-11,16-DEC-11,Gattu,,en,64.231.245.130,kjwatson@sympatico.ca,14273936,000000121949785,5,5,,5
299686,17-DEC-11,16-DEC-11,Adam,,en,64.229.22.22,davesquires@sympatico.ca,14270546,000000121941068,5,5,I should have received a call back from Thomas 2 weeks ago.,3
299687,17-DEC-11,16-DEC-11,Mario,,en,70.49.224.110,joevon@bell.net,14273360,000000121933321,5,4,,3
299688,17-DEC-11,15-DEC-11,Rolando,,en,65.95.212.224,taylordr@sympatico.ca,14267172,000000121910731,5,4,"The service was good, however the representative indicated there was a problem with our line and that a technician would come to repair it. I waited for someone to call or arrive but no one did. Later in the evening I checked the internet and it was working. I expect the technician was able to resolve the problem from an external site but I would have appreciated a call to let me know it had been corrected. 
My only other complaint is that with my job I use my laptop to work from home and I was unable to do this for the duration of the internet outage.",4
299689,17-DEC-11,16-DEC-11,Sabrine,,fr,70.53.139.144,solangel@bell.net,14277744,000000121941905,5,5,rien d'autre.,5
299690,17-DEC-11,16-DEC-11,Carmen,,en,70.52.220.95,jches@sympatico.ca,14273004,000000121944028,5,2,don't know. ,4
299691,17-DEC-11,16-DEC-11,Mir,,en,184.144.21.170,mercman55@sympatico.ca,14275256,000000121937266,4,4,,5
299692,17-DEC-11,16-DEC-11,Alvin,,en,174.88.101.70,teddyman@sympatico.ca,14278166,000000121941070,2,1,"Call cenetr staff incompetent. Very few staff aware of existence of Fibe Sagemcom modem or how to work with it. Tech sent out on modem problem call with no modem on truck. I have spoken to two techs, at least 5 call centre people over two days. Bell cannot do it right. I have been with Bell internet, home phone, and mobile. I am ready to leave based on your customer service. It stinks, and the company knows it stinks.",1
299693,17-DEC-11,16-DEC-11,Stephen,,en,174.88.101.70,teddyman@sympatico.ca,14278164,000000121947460,3,3,"This is the first person I have spoken to during my ongoing issue who is polite, speaks English, and actually knows what he is doing. My only question is, what is he doing at Bell?",1
299694,17-DEC-11,16-DEC-11,Islem,,fr,173.179.53.86,christian.plamondon@sympatico.ca,14270000,000000121946354,5,5,Rien de plus.,5
299695,17-DEC-11,16-DEC-11,Med nejib,,fr,65.93.91.223,vorain@bell.net,14278636,000000121948672,2,2,,
299696,14-DEC-11,14-DEC-11,Tarek,,fr,70.30.219.122,lyndaboily@bell.net,14238402,000000121882184,3,4,Le technitien n'a pas pris le temps de configureer le système internet pour les courriels.,3
299697,14-DEC-11,13-DEC-11,Vijayashanti,,en,76.69.141.120,carolyn.heald@sympatico.ca,14233000,000000121879714,5,5,,5
299698,14-DEC-11,13-DEC-11,Marta,,en,70.51.166.183,raidycan@sympatico.ca,14240724,000000121861815,5,5,,5
300188,15-DEC-11,14-DEC-11,Cesar,,en,64.228.144.134,thedanyers@sympatico.ca,14255398,000000121883691,5,5,nothing.  both people I spoke to were great.  Maybe I would have had the fist person stay on the line to see that the problem was totally fixed.  I had to call back and complete the signing in/new password process with the second person.,5
300189,17-DEC-11,14-DEC-11,Salim,,fr,70.30.178.41,nhamel4@sympatico.ca,14252366,000000121900158,4,1,"Mon insatisfaction ne vient pas du représentant, il a été correct. Plutôt de la compagnie. Je magasine présentement les forfaits inernet. Bell n'est pas compétitif et ne m'a rien proposé pour que je demeure chez Bell.Ça ne semble pas important. Je vais donc aller chez le compétiteur...",1
300190,17-DEC-11,16-DEC-11,Jeffery,,en,74.12.250.208,angelika_27@sympatico.ca,14268848,000000121943613,4,3,,4
300191,17-DEC-11,16-DEC-11,Raul,,en,184.147.129.96,d.kavish@sympatico.ca,14270360,000000121948224,4,4,,4
300192,17-DEC-11,13-DEC-11,Preethi,,en,64.229.82.140,seif.karim@sympatico.ca,14241750,000000121877591,2,2,"The cost of the internet service proved to be a bad experience. I am an ""Essential Plus"" subscriber - speed up to 2.5 Mbps. However, the speed arriving at my house is only 500 Kbps. I have been an ""Essential Plus"", and charged as such, for the past two years. Hence, I was over charged for all this time for an inferior service. I hope someone will contact me to rectify this continuing bad experience.",2
300193,17-DEC-11,16-DEC-11,Vladimir,,en,70.31.67.13,gabriella_tg@sympatico.ca,14271815,000000121949207,3,2,,3
300194,17-DEC-11,16-DEC-11,Asir raja,,en,174.95.95.95,mdlangan@sympatico.ca,14275194,000000121941256,5,5,"Asir did a wonderful job of helping me get my internect connection up and running. The experience with him was great. BUT . . .
THE EXPERIENCE PRIOR TO THAT WAS A NIGHTMARE.  While all the people I spoke to were friendly and helpful, THE ACTUAL RESULTS FROM BELL WERE A DISASTER.  Because of Bell, I ended up TAKING TWO SEPARATE DAYS OFF WORK FOR NOTHING.
Here is what happened:
1)As suggested by a Bell representative, I agreed to upgrade to Fibe 6 service.
2) I was told that a service man would come to my house to install it. He was scheduled to come between 8:00 and 12:00 on Wednesday.
2) Got an email confirm the 8-12 appointment.
3) Got an automated telephone call on Monday telling me that an internet tech would come on Wednesday morning and a home phone tech would also come on Wednesday from between 8 and 5.
4) Phoned bell to ask why two technicians were coming instead of just an internet one.  They explained that it was a mistake and that only the internet technician would come.  However, they then told me that he was coming Wednesday afternoon instead of Wednesday morning.
5) Change my work plans so that I could now be available Wednesday afternoon instead of Wednesday morning.
6) Wednesday at 1:30 I call bell to ask for a more precise time when the tech is coming.  They say they can't be more precise, but they would double-check the appointment.  After a few minutes, they tell me that there is no appointment booked.  After much discussion and effort, they confirm that it is too late to fix the problem that day, so we agree on a Friday evening appointment.
8) On Wednesday evening, I get a survey phone call asking me to rate how well the technician had performed his task earlier that day . .  even though no technician ever showed up!
8)By that point, I have lost trust in Bell so I call Thursday evening to confirm that the appointment is still scheduled for the next day. I am told that it is.
9) Friday morning at 8:30 in the morning I call again. Yes, the appointment is still scheduled.
10) Friday at 2:00 I call asking why I still have not heard from the technician.  I am told that he is not coming and that the appointment was cancelled by Bell (for the second time). I then finally find out that a technician is not required anyway, i.e., that the Fibe 6 change from Bell's end is done off-site and that all I need to do is to plug in the moden myself.
11) AFTER HAVING TAKEN TWO DAYS OFF WORK WAITING FOR BELL TO SHOW UP, it then takes me about 5 minutes to plug and the modem and, with the excellent help of Asir, to activate the modem and set up my wireless service.
IF THAT HAPPENED TO YOU, WHAT WOULD YOU THINK OF BELL?  TWO DAYS OFF WORK FOR NO REASON, AND AT LEAST AN HOUR OF TELEPHONE CALLS WITH BELL.  I PROBABLY SPOKE TO A TOTAL OF 10 DIFFERENT PEOPLE, AND ONLY THE LAST ONE WAS ABLE TO FIGURE OUT THAT NO TECHNICIAN WAS NEEDED.
ONE FINAL POINT:  WHAT KIND OF COMPANY CANCELS AN APPOINTMENT WITH THEIR CUSTOMER TWICE IN THREE DAYS, AND NEITHER TIME EVEN BOTHERS TO CALL THE CUSTOMER AND LET HIM KNOW. THAT'S INCREDIBLY RUDE (AND PARTICULARLY IRONIC THAT THE PHONE COMPANY IS THE ONE THAT WOULD NOT BOTHER TO USE THE PHONE TO CONTACT THEIR CUSTOMER.
PLEASE SEND ME AN E-MAIL CONFIRMING THAT YOU HAVE RECEIVED THIS FEEDBACK AND LETTING ME KNOW WHAT LESSONS BELL HAS LEARNED FROM MY EXPERIENCE.)
MY E-MAIL IS MDLANGAN@SYMPATICO.CA",1
300195,17-DEC-11,26-NOV-11,Niyaz,,en,189.162.101.86,williamnewhouse@sympatico.ca,14116698,000000121510184,1,1,"You were not dealing with me directly but with one of my tenants. It seems that when they ordered a phone installation insufficient research was done and the installer was not aware that I had put my phone on temp. suspension while we are away for the winter. He removed my phone line connection and replaced it with the tenant's new phone line. Upon doing this our internet service was cut off! Ultimately the modem that I had was moved to the tenants line and they now have internet service that he is paying for. My line, 613-476-0276 is now non-existent! I hesitate to request that you correct this situation before we return to Canada, for fear of further screw-ups. I would appreciate it in the meanwhile if you would stop billing me for telephone and internet service until this situation is resolved. The tenant's phone number is 613-476-1097. Should you wish to correspond with me my email address is williamnewhouse @sympatico.ca and my phone number in Mexico is 376-766-5427.",2
300196,17-DEC-11,14-DEC-11,Randa,,fr,64.229.50.219,serge.loranger@sympatico.ca,14254502,000000121901657,4,,"Comme il s'agit d'un problème qui apparaît et disparaît depuis 1 mois, je vais attendre un peu pour confirmer que le problème est totalement résolu.
Mais je suis présentement confiant!",4
300197,14-DEC-11,13-DEC-11,Ashfaq,,en,184.144.17.73,don.currie@sympatico.ca,14234390,000000121875780,5,5,"I still need to know what questions to ask to make sure that my computer and the new modem provide me with at least the same level of security as my old modem and the ethernet connection to the internet.  Online banking is a major concern.  I have McAfee Total Protection installed as my security package on my desktop (still ethernet) and Kaspersky installed on the laptop (now set up as wireless.
I will be calling again or going on the chatline once I know the right questions to ask.",5
300198,14-DEC-11,12-DEC-11,Loyda,,en,70.51.226.27,tonymergel@bell.net,14229404,000000121839147,5,5,,5
300707,15-DEC-11,14-DEC-11,Shakeel,,en,70.26.161.78,frohberg@sympatico.ca,14247712,000000121889687,5,5,,4
300708,15-DEC-11,14-DEC-11,Ashley,,en,74.14.20.206,stoneworksci@sympatico.ca,14255008,000000121898052,5,5,Prices / fees are high. Reduce your fees,4
300709,15-DEC-11,14-DEC-11,Wayne,,en,76.64.41.22,mary.klinck@sympatico.ca,14251456,000000121898705,5,5,"nothing
",5
300710,15-DEC-11,14-DEC-11,Julio,,en,69.158.167.205,louisdoreeneizenga@sympatico.ca,14250852,000000121886234,5,5,,5
300711,15-DEC-11,14-DEC-11,Irfan,,en,70.49.133.150,elizabeth-thompson@bell.net,14247226,000000121891203,5,5,"Nothing - The person who helped me was very patient, informative and solved my problem quickly.",4
300712,15-DEC-11,14-DEC-11,Ritwik,,en,70.53.108.176,john.saddy.3d@sympatico.ca,14249650,000000121887654,5,5,The technician you sent to our house was so helpful and really nice. Please continue and keep hiring such wonderful people.,5
300713,15-DEC-11,14-DEC-11,Islem,,fr,65.92.223.67,francine.pulinckx@sympatico.ca,14247610,000000121896642,4,4,,5
300714,15-DEC-11,14-DEC-11,Catherine,,en,174.94.63.116,sherry.peister@sympatico.ca,14254612,000000121892232,3,1,"Catherine was very helpful, but what the problem was is that sympatico had blocked my password because they thought I was sending out ""spam"" since I am a volunteer for events in education for my area and send out a lot of messages.  Maybe BELL should contact people before they block their passwords.  I was not very happy since I had to briefing notes that needed to be sent that missed an 8:30 am deadline because of this issue!!!",2
300715,15-DEC-11,14-DEC-11,Luis,,en,76.68.91.192,michael346@sympatico.ca,14251828,000000121897336,5,4,,4
300716,15-DEC-11,14-DEC-11,Kira,,en,76.70.65.19,iwillis@sympatico.ca,14248792,000000121892246,1,1,"There is obviously a change in billing for internet usage. Never before have we faced an excess fee in our usage. We are hardly ever at the condo in Toronto and do not understand how we could possibly have over-used the Internet Service. We are not at all pleased and are in the process of looking into an alternate ISP that provides ""unlimited service"" when paying for ""unlimited service"". We have learned that techsavvy provides true ""unlimited service"" and will look into severing our ties with Bell/Sympatico. As we have both our Grafton residence on Internet, Satellite and hard-line telephone, as well as the condo in the city using Bell telephone and internet service, this is incomprehensible to us that Bell would suddenly disrespect client relationship with a new greed. ",1
300717,15-DEC-11,14-DEC-11,Zishan,,en,70.31.115.63,bruce.dibble@sympatico.ca,14245392,000000121900675,4,4,,5
300718,15-DEC-11,14-DEC-11,Yahia Isameddine,,fr,70.49.66.184,gilcarl@sympatico.ca,14248016,000000121901328,5,4,"Pour le même problème le 9 décembre on m'a dit que c'était le modem, le 13 on m'a dit que c'était ma ligne téléphonique qui ne me permettait pas d'avoir internet haute vitesse mais pourtant ça fait depuis 2005 que je paie un swervice haute vitesse mais que je possède pas.  Aujourd'hui ou demain je dois communiquer avec la facturation pour revoir mon dossier et j'appréhende ce téléphone parce que depuis le 9 décembre j'ai passé près de 5 hres 30 min. au téléphone (attendre qu'on me répondre et le temps passé avec un agent.  Je n'aime pas du tout le service en général pour internet et je ne parle pas des agents à qui j'ai parlé entendons nous bien ils ont été très correct avec moi.  J'aurais aimé qu'on m'envoie au moins un technicien qui aurait pu faire un compte rendu sur la situation cela aurait peut être facilité mon prochain appel au sujet de ma facturation.  Mais je vais être obligée de me débattre comme un diable dans l'eau bénite. Je crois qu'il y a à peu près un mois que des techniciens ont travaillé sur les lignes dans mon coin et c'est depuis ce temps j'ai pu me servir d'internet qu'une heure à peu près par jour.  Mais je croyais que mes problèmes étaient dû aux travaux que vous effectuiez au système.  Mais c'est vendredi le 9 décembre que j'ai appelé car en plus je n'avais pas la télévision n'on plus alors j'ai décidé de régler le tout.  Mais je n'aie pas hâte du tout d'appeler la facturation croyez-moi.  Si vous pouvez m'aider ce ne sera pas de refus.  Merci de m'avoir lu.
Carolle Villeneuve
418-624-0156",3
300719,15-DEC-11,14-DEC-11,Mudilyar,,en,67.71.86.40,jgilber1@sympatico.ca,14249364,000000121899317,5,5,keep up the good job,5
300720,15-DEC-11,14-DEC-11,Srinivasan,,en,184.146.70.85,hrmarshall@bell.net,14248608,000000121888198,4,4,,5
300721,15-DEC-11,14-DEC-11,Zied,,fr,70.26.180.202,tetyl@sympatico.ca,14255368,000000121890126,1,1,"Ne pas me fermer la ligne au nez !
Ne pas changer de représentant après plus d'une heure de travaux.",1
300722,15-DEC-11,14-DEC-11,Anne-Marie,,en,174.89.41.169,regimark@bell.net,14253530,000000121903227,5,5,"I don't thing there is any place for improvement. If one day I need any kind of help for my internet, I hope I can get the help of Anne-Marie again.",5
300723,15-DEC-11,14-DEC-11,Linda,,en,70.27.33.22,kyoung1@sympatico.ca,14250356,000000121891181,5,5,nothing,5
300724,15-DEC-11,14-DEC-11,Malek,,fr,67.68.149.126,angelepouliot@sympatico.ca,14244499,000000121889007,4,4,,5
300725,15-DEC-11,14-DEC-11,Mouna,,en,174.89.198.115,ritz1@sympatico.ca,14253742,000000121904010,3,1,"no one could help us.
We were referred to the company that made the product we were having the problem with and they took over an hour to solve the problem. My daughter doing most of the work.",3
300726,15-DEC-11,15-DEC-11,Nelson,,en,70.24.89.74,pa.forde@sympatico.ca,14252704,000000121906295,5,5,everything was fine,5
300727,15-DEC-11,14-DEC-11,Andrea,,en,70.27.183.168,d.yule@sympatico.ca,14246316,000000121905748,3,,NOT SURE,4
300728,15-DEC-11,13-DEC-11,Ines,,fr,67.70.115.238,hpgirard@sympatico.ca,14236026,000000121861500,3,4,j ai du parlé a 3 personnes et l attende a été un peu longue,4
300729,15-DEC-11,14-DEC-11,Chamseddine,,fr,174.93.145.176,claude.bissonnette3@sympatico.ca,14246012,000000121887588,4,5,"Les explications ou les tâches à faire vont trop vite, parfois, quand on est peu familier avec internet ça prend un peu de temps à saisir.
C'est correct quand même",4
300730,15-DEC-11,14-DEC-11,Martin,,en,184.146.3.209,olviba@sympatico.ca,14252598,000000121902351,5,5,,5
299147,16-DEC-11,15-DEC-11,Sushil,,en,74.15.92.142,fraser---@bell.net,14260094,000000121921711,1,1,The problem was not fixed...randomly my email sends from our bell email and not mine email. This has happened since February and the tech helper said it is an ongoing problem and I have to check two emails every time I need to see my emails! Please call me.,1
299148,16-DEC-11,13-DEC-11,Harathi,,en,70.31.180.34,malshani_fdo@bell.net,14238596,000000121879908,5,5,Harathi went an extra mile to help me and we were very satisfied.,5
299149,16-DEC-11,12-DEC-11,Jay,,en,184.146.101.219,carleen92@sympatico.ca,14217168,000000121833636,4,4,"What you did better was provide a person who could speak english clearly, Thx!!",4
299150,16-DEC-11,15-DEC-11,Mohammed,,en,67.70.204.44,jonboy@sympatico.ca,14261930,000000121916617,4,1,My problem could have been solved!,4
299151,16-DEC-11,15-DEC-11,Imen,,fr,174.92.152.214,andremarthepigeon@sympatico.ca,14257108,000000121920821,4,4,,4
299152,16-DEC-11,15-DEC-11,Sajid,,en,67.71.22.196,kabereck@sympatico.ca,14262166,000000121925198,1,2,Clearer communication during service call. The staticthrough the reps headset was making it impossible to hear. I was promised a call back in 10 minutes and never received one.,1
299153,16-DEC-11,13-DEC-11,Carlton,,en,67.68.38.110,lconnell2@sympatico.ca,14237884,000000121867901,5,5,Make it less compicated to get to the technical support.,4
299154,16-DEC-11,15-DEC-11,Dawood,,en,65.93.102.151,paul.kreutzwiser@sympatico.ca,14264982,000000121908030,1,1,"4 calls regarding the 2 wire modem which is not working has not yeilded results.  We were shipped another 2 wire modem when we were told a standard modem would be shipped. We pay $50 a month including $5/month modem rental for old technology wireless G router/modem.  After all these calls, We have no reason to stay with Bell - Bell is more expensive and offers inferior service.  We will get more affordable and higher performing internet service once our 1 year contract is up.  ",1
299155,16-DEC-11,24-NOV-11,Med amir,,fr,174.91.204.114,serge.blouin@sympatico.ca,14094242,000000121467014,2,1,"Avoir un vrai service à la clientèle, 10 jours sans service internet après 11 ans de fidélité. Il a fallu que je rappel et rappel pour obtenir satisfaction.",2
299156,17-DEC-11,16-DEC-11,Aswathy,,en,76.65.34.190,kludig@sympatico.ca,14273942,000000121944498,5,4,Conveyed what was being done more effectively,2
299157,17-DEC-11,16-DEC-11,Mohsen,,fr,70.51.145.118,TURCOTTE71@sympatico.ca,14268388,000000121944190,5,5,"rien, tout était parfait.",5
299158,17-DEC-11,16-DEC-11,Souhir,,fr,74.15.212.97,jrhoule@sympatico.ca,14273534,000000121947592,5,5,,5
299159,17-DEC-11,16-DEC-11,Leni,,en,76.64.127.181,muncers@sympatico.ca,14275654,000000121935333,5,5,,5
299160,17-DEC-11,16-DEC-11,Victor Gabriel,,en,70.24.214.224,ebender@sympatico.ca,14271194,000000121937685,5,5,Nothing - received exactly the info I requested.,5
299161,17-DEC-11,16-DEC-11,Rebecca,,en,70.24.214.224,ebender@sympatico.ca,14271196,000000121935527,5,5,My question was answered to my complete satisfaction.,5
299162,17-DEC-11,16-DEC-11,Jose,,en,76.66.163.73,larry.stamour@sympatico.ca,14274094,000000121939726,5,5,,5
299163,17-DEC-11,16-DEC-11,Shirin,,en,65.92.213.250,sreinhard@sympatico.ca,14277814,000000121943480,4,3,"Though the problem was corrected, however, the problem still persists. The test e-mail at the end was not conclusive enough to determine resolution of my issue.",4
299164,17-DEC-11,16-DEC-11,Deepthi,,en,70.24.214.224,ebender@sympatico.ca,14271198,000000121938899,5,5,Absolutely nothing. Your customer service representative was extremely helpful assisting me on the phone with the installation my new Bell 2wire network device.,5
299165,17-DEC-11,16-DEC-11,Suriya Priya,,en,184.148.173.143,bendog1@sympatico.ca,14269204,000000121933357,1,1,"My problem is slow speed.. Your advisor said she had fixed problem by doing something with my line card (whatever) and that I would notice improvement after 14 hours,, That time has long passed with no improvement in speed. I will phone back next week. Hopefully better luck.",2
299166,17-DEC-11,12-DEC-11,Kaouther,,fr,76.67.161.160,fergudu@sympatico.ca,14219640,000000121842005,5,5,,5
299167,17-DEC-11,17-DEC-11,,,en,174.93.64.234,,,,5,4,,5
299168,17-DEC-11,14-DEC-11,Sandra,,en,76.70.117.191,bruce.deborah@sympatico.ca,14245390,000000121887413,4,4,"You have business functions that while separate for your purposes, actually create difficulties for the end user. For example, I spoke to someone regarding my bill and the absence of new charges for changes to my internet service. Part of this was related to the earlier cancellation of an older internet service (high speed unplugged) and its billing to a credit card. One agent was not able to resolve all of the issues but had to engage another agent from another business area who in turn told me that I would likely have to call back when I get my next bill in order to ensure that everything was in order - the reason being that she didn't have any jurisdiction over the other area and could not read or respond to ticket numbers beginning with a certain number.",4
299169,17-DEC-11,16-DEC-11,Alisia,,en,74.14.33.62,johnboy51@sympatico.ca,14273416,000000121938964,5,5,,5
299170,17-DEC-11,16-DEC-11,Syed,,en,66.183.146.107,karen123456@sympatico.ca,14273718,000000121938165,5,5,nothing it was fine,5
299171,17-DEC-11,16-DEC-11,Jose,,fr,174.93.217.254,taddeo1@sympatico.ca,14278094,000000121931733,5,4,,5
299172,17-DEC-11,29-NOV-11,Adnan,,en,76.69.30.186,j.fishbach@sympatico.ca,14142754,000000121575838,4,2,The customer rservice reps did everything possible to help but at the end of it on most days neither one of my computers will load web pages during prime usage times,3
299173,17-DEC-11,14-DEC-11,Karim,,fr,184.145.190.46,didi024@sympatico.ca,14246794,000000121888553,4,2,,5
299174,17-DEC-11,16-DEC-11,Sushil,,en,174.95.100.188,bnelson1@sympatico.ca,14269354,000000121940446,5,5,,4
299175,17-DEC-11,15-DEC-11,Mohd,,en,184.144.135.120,pat.bil@sympatico.ca,14264888,000000121909596,5,2,I would really have my problem fixed permanently instead of having to phone every couple of weeks for the same problem over and over again.,5
299176,17-DEC-11,16-DEC-11,Aidin,,en,76.68.52.60,john.bailey@bell.net,14273378,000000121945183,2,2,reduce wait time with definite answers of questions posed.,2
299177,17-DEC-11,16-DEC-11,Manuel,,en,174.88.150.80,dpeirson@sympatico.ca,14271018,000000121944490,4,3,Make sure I am not disconnected when being transferred from one department to another.,4
299178,17-DEC-11,16-DEC-11,Sharon,,en,174.88.150.80,dpeirson@sympatico.ca,14271020,000000121946182,3,3,I talked to two reps and one didn't know what she was doing but the other did. Get everyone on the same page.,4
299179,17-DEC-11,16-DEC-11,Kanchumarthi,,en,67.70.163.8,carolnielsen@sympatico.ca,14269718,000000121941424,4,4,"keep Ontario based techs available as first responders, not shipping us overseas first",4
299180,17-DEC-11,16-DEC-11,Sandra,,en,174.88.1.216,fschilder@bell.net,14271766,000000121939080,5,5,no suggestion. Everything was fine.,5
299181,15-DEC-11,14-DEC-11,Romeo,,en,74.14.62.58,carolyn.allan@sympatico.ca,14245590,000000121896946,5,4,,5
299699,14-DEC-11,13-DEC-11,Adam,,en,184.148.184.181,tomjewett@sympatico.ca,14242782,000000121867691,3,2,"I lost connection during an online chat session and during which the technician had started a reinstall of XP.  The video drive upgrade failed and I was left with a 640x480 screen.  I had to call the surf number to get a number for PC Care.  The second technician was very helpful at getting my old video driver reinstalled.  When something as critical as an OS update is attempted the requires restarts of a system, the technician should leave a phone number where he be reached, or at least attempt to call if the task appears not to complete correctly.",3
299700,14-DEC-11,13-DEC-11,Kaouther,,fr,67.68.100.195,claire2lunes@bell.net,14233368,000000121876651,5,4,rien,3
299701,15-DEC-11,14-DEC-11,Jason,,en,50.101.251.116,angrayjohn@sympatico.ca,14244508,000000121898851,4,4,reduce wait time,5
299702,15-DEC-11,14-DEC-11,Mohamed Abdelkader,,fr,70.51.201.155,bernier.stephane@sympatico.ca,14245028,000000121900435,5,5,,5
299703,15-DEC-11,14-DEC-11,Abderrahmane,,fr,74.14.2.16,deziel.joanne@sympatico.ca,14246718,000000121895787,4,4,,4
299704,15-DEC-11,14-DEC-11,Karen,,en,184.144.131.76,pbcurnock@sympatico.ca,14252902,000000121884999,5,4,,5
299705,15-DEC-11,14-DEC-11,Omar,,en,69.158.25.144,wicked_trollop@sympatico.ca,14256062,000000121895774,1,3,stop mucking around with the internet settings so every month I have to call to reset the damned modem and have to call and spend an hour of my time on the phone with your tech people (that I will never get back) while it keeps your staff employed...,1
299706,15-DEC-11,14-DEC-11,Sowmya,,en,184.148.84.2,salloyd@bell.net,14254242,000000121888453,5,4,,5
299707,16-DEC-11,15-DEC-11,Sana,,fr,70.49.115.170,rirol@sympatico.ca,14265793,000000121915580,5,5,Rien c'etait parfait merci pour le service,5
299708,16-DEC-11,15-DEC-11,Ali,,en,70.26.100.239,desmond.gonsalves041@sympatico.ca,14259226,000000121921606,5,5,"The representative who walked me through my problem was polite, patient and extremely thorough in his knowledge of software.  Bravo for people like him on your team.",5
299709,16-DEC-11,15-DEC-11,Julio,,en,70.51.65.40,christian.deruette@sympatico.ca,14258482,000000121924930,4,3,,3
299710,16-DEC-11,15-DEC-11,Mohsen,,fr,184.144.223.42,oneoftwo@sympatico.ca,14264752,000000121927523,4,4,,4
299711,16-DEC-11,15-DEC-11,Alicia,,en,70.49.19.44,jenedwardss@sympatico.ca,14261582,000000121917793,5,5,"My first call was to 310 Bell and the rep there couldn't care less that my modem fee had increased 25%.  He said ""That's the cost of living""  Gary at 310 surf and the lady at loyalty there were so much nicer.  They were great.",5
299712,16-DEC-11,15-DEC-11,Richard,,en,74.15.151.124,r.garraway@sympatico.ca,14265416,000000121917478,5,5,Nothing,5
299713,16-DEC-11,12-DEC-11,John,,en,216.185.85.198,kayjan@sympatico.ca,14222782,000000121857872,5,4,Technician was wonderful,3
299714,16-DEC-11,15-DEC-11,Ronald,,en,174.88.102.172,jlove6@bell.net,14261724,000000121922188,5,5,,5
299715,16-DEC-11,15-DEC-11,Jack,,en,74.15.85.111,harold.mayne@sympatico.ca,14260804,000000121926637,5,5,,5
299716,16-DEC-11,15-DEC-11,Yousri,,fr,184.145.191.155,j.gasse@sympatico.ca,14261186,000000121912426,4,2,"SVP appliquer la réponse à ce sondage au 121913794. J'ai interchangé les deux sondages demandés. Et, appliquer la réponse au sondage précédent au 121912426",4
299717,16-DEC-11,15-DEC-11,Rahali,,fr,174.91.198.51,vdai@sympatico.ca,14267598,000000121921003,1,1,"incapacité du technicien de trouver l'équivalent anglais des directives qu'il me donnait; très mauvaise diction du technicien qu'il fallait faire répéter sans cesse; imprécision des directives, ne précisait jamais quand passer d'une manipulation à une autre; tout échec dans ses recherches de solution eétaient qualifiés de «pas important». Technicien nul sur toute la ligne. Je pense à quitter Bell pour mon internet et mon tel fix et cel. à cause d'individus de cet acabit",1
299718,16-DEC-11,12-DEC-11,Celina,,en,207.112.105.53,majid.sharifi@sympatico.ca,14224176,000000121856143,5,5,"The technician who introduced himself as ""Roberto"" was very helpful and one of my best experience dealing with customer service rep in Canada.",4
299719,16-DEC-11,15-DEC-11,Ahmed Ramy,,fr,174.91.228.186,francroberge@sympatico.ca,14260078,000000121919932,4,5,,5
299720,16-DEC-11,15-DEC-11,Uzair,,en,70.29.236.100,may.alexander020@sympatico.ca,14263802,000000121912988,4,4,not really anything.  as long as my internet service for my computer is what I was told I hopefully will be o.k.,4
299721,16-DEC-11,14-DEC-11,Shakeel,,en,216.59.235.42,bhave@bell.net,14245080,000000121892591,3,2,"not really sure what could have been done to make it better, but the problem I called about was better for a few hours, then started acting up again, I called back yesterday for assistance and rep told me that she had changed some settings on my wireless modem and that if I still experienced problems it must be with the computer, an hour later same problems, I hooked up my airport express to run ethernet cable from my bell wireless modem to my airport to run wifi and has since worked flawlessly and I should add ALOT FASTER than with the wireless modem Bell has provided me with, the modem would still work with my phone but not as fast, I believe there is a software issue with the mac computer and the modem (not that there is a perticular problem with the modem) but I have a wireless modem Bell has provided me with to use with my mac products and it doesn't work!!! As far as the next question is concerned, how should I respond to it?? To someone looking to use with a mac product I would have to say my answer would be not likely. Because my internet is working now by using a product I bought for a different use should I just be happy with the current situation or should I be looking for Bell to rectify this?",2
299722,16-DEC-11,14-DEC-11,Sana,,en,70.27.12.203,bthornber@sympatico.ca,14245426,000000121904595,3,3,"Resolve the problem the first time. The internet was down two nights in a row.  The first time we called,the problem was resolved we thought but the same problem occurred the next night.  It was resolved in a different way and has worked since the second solution.",3
299723,16-DEC-11,13-DEC-11,Mohammed,,en,174.94.26.191,jjhendry@sympatico.ca,14236820,000000121864246,4,,Not sure yet!!,4
299724,17-DEC-11,16-DEC-11,Rajni,,en,65.95.131.247,john_y@sympatico.ca,14273412,000000121949869,4,5,"Strong Asian accent of tech support personel, makes conversation and understanding difficult.
",3
299725,17-DEC-11,16-DEC-11,Randa,,fr,70.50.165.41,dlinteau99@sympatico.ca,14270894,000000121950667,5,5,"Offrir le choix de parler à un représentant plus rapidement lors de l'appel téléphonique.
----------------------------------------
J'ai reçu un service remaquable de votre technicienne!",5
299726,15-DEC-11,14-DEC-11,Wissem,,fr,70.30.149.245,gilbertjl@sympatico.ca,14248014,000000121894328,4,4,,5
300199,14-DEC-11,13-DEC-11,Ingrid,,en,174.91.139.196,antonbala@sympatico.ca,14231976,000000121877902,5,5,she did a fantastic job,5
300200,14-DEC-11,13-DEC-11,Martin,,en,174.95.199.238,tcilurzo@sympatico.ca,14242526,000000121872308,5,3,"I find that front line support do not listen to customers, finaly in this case Martin listened to what i was telling him and exscallated my situation up.",4
300201,14-DEC-11,27-NOV-11,Khan,,en,76.64.57.11,firevixen@sympatico.ca,14118986,000000121512731,5,2,"The person I spoke to was very polite and helpful, however, through no fault of her own, the issue was not resolved at that point",4
300202,14-DEC-11,02-DEC-11,Med Jeber,,fr,76.68.168.159,benoitpelletier@bell.net,14178436,000000121634376,5,5,,4
300203,14-DEC-11,13-DEC-11,Tony,,en,70.26.43.199,bytownbrass@sympatico.ca,14232824,000000121864719,1,1,"You could have corrected my problem. In the end, after  some time consulting with your technician I ended up spending more time to solve the problem myself.",
300204,14-DEC-11,13-DEC-11,Sharon,,en,74.15.36.140,barsten@sympatico.ca,14232274,000000121862858,3,4,"
",4
300205,14-DEC-11,13-DEC-11,Rodolfo,,en,76.68.81.172,jfpotter@sympatico.ca,14236740,000000121871596,4,5,"I find that customer Service with Bell has greatly improved but phone connection is very bad and the noise in the background overides what the 
Bell person is saying.Its a good thing I didn't have a major issue because I woun't have heard what was been said.",4
300206,14-DEC-11,13-DEC-11,Estephania,,en,70.52.230.179,shepfort@sympatico.ca,14241860,000000121864743,5,4,I am completely satisfied,5
300207,14-DEC-11,14-DEC-11,Gloria,,en,216.254.170.134,stephen.reford@sympatico.ca,14242222,000000121882236,2,4,I can't figure out why it will take 3 full days to shift our Sympatico account from a disconnected phone line to our other line. In the meantime - no Internet access.,2
300208,14-DEC-11,13-DEC-11,Kristen,,en,65.95.9.134,RDORDEVIC@sympatico.ca,14231232,000000121868571,4,,"The lady I    talked to was great and very helpful, but i""ll reserve my coment for when I get my next bill. With bell it is alwase the same thing over and over, needles to say Iam not impressed with bell any more.",2
300209,14-DEC-11,01-DEC-11,Rowena,,en,67.71.222.138,dave.quinn@sympatico.ca,14166860,000000121626133,1,1,"Explain why High Speed Internet is still not available in a new subdivision after one year.  Third time I have been told in  ""a few months"".",2
300210,14-DEC-11,13-DEC-11,Janani,,en,174.92.100.87,2jan@sympatico.ca,14230976,000000121862118,5,4,"I live in an apartment, and would love your newest TV venture in Oshawa (!!).  ",5
300211,15-DEC-11,13-DEC-11,Sofien,,fr,174.92.167.10,danielgauthier@bell.net,14233832,000000121877280,4,4,,5
300212,15-DEC-11,14-DEC-11,Suriya Priya,,en,174.95.148.201,robert.west@sympatico.ca,14253848,000000121888248,1,,"She should know/Learn proper English, Speak up. My phone works properly, An iPhone. I had to keep asking her to speak up. She didn't seem to understand what I was saying. ""She even stated it 2-3 times"". (Listen to the conversation, I know you tape all calls)I was very upset when she told me the Bell Servers were having a problem so they shut down my outlook express. Was I notified by e-mail or phone by Bell > NOPE???? I was NOT happy with the non professional way this operator/tech. handle my call. I was NOT told I was going to be put on hold. (MANY TIMES) Screen your employee's!!! Make sure they know ""BASIC"" English! ",2
300213,15-DEC-11,14-DEC-11,Nischal,,en,70.51.252.190,doug.stephens@sympatico.ca,14246944,000000121882976,5,5,,5
300214,15-DEC-11,14-DEC-11,Julio,,en,70.48.228.91,vf_5@sympatico.ca,14255859,000000121898489,5,5,NOT A THING,5
300215,15-DEC-11,14-DEC-11,Sana,,fr,190.100.145.227,myriamrabbat@sympatico.ca,14252276,000000121892702,5,5,Rien!,5
300216,15-DEC-11,14-DEC-11,Jorge Alberto,,en,67.70.69.17,jgratton@bell.net,14249374,000000121893244,5,5,nothing ,5
300217,15-DEC-11,14-DEC-11,Ali,,en,74.12.188.212,airgasm@sympatico.ca,14244112,000000121883364,5,5,,3
300218,15-DEC-11,14-DEC-11,Alexandra,,en,70.26.41.23,midgleygravin@sympatico.ca,14251896,000000121904926,5,4,Make the self-help prompts easier to follow.  Tried three times to resolve the problem before calling by telephone.,4
300219,15-DEC-11,14-DEC-11,Chad,,fr,76.64.108.38,lebel.andre2@sympatico.ca,14250544,000000121896388,5,5,rien de plus,4
300220,15-DEC-11,14-DEC-11,John,,en,206.53.144.128,mfstokes@sympatico.ca,14251772,000000121897503,1,1,"Fixed my issue! I STILL don't have access to my internet on ANY of my computers. The help did not 'help' at all. You blamed it on microsoft and said it was one computer. So why do NONE of my computer have the ability to load a webpage? Two of them are Mac's and are wireless, so how is that a microsoft driver issue? This is the 4th time I've lost my internet and have had to spend hours trying to get help or service for something I'm PAYING you for! ",2
300221,15-DEC-11,13-DEC-11,Veerapuram,,en,76.65.45.74,johnfishenden@sympatico.ca,14237026,000000121874145,3,3,"When you put someone on hold and you say it will only be a couple of minutes, be sure if it is going to be longer then come back on and inform them of what is going on.",4
300222,15-DEC-11,14-DEC-11,Ashok,,en,69.159.7.206,ijdyck@sympatico.ca,14248706,000000121896533,3,2,"It wasn't Ashok's fault that we were not able to resolve my issues.  I did not have the password for our modem lock so we could not proceed.                     I DO, HOWEVER, REQUIRE A BETTER AND MUCH STRONGER INTERNET CONNECTION.  I HAVE HAD A PROBLEM FOR LITERALLY YEARS (as shown in my account notes) WITH THE CONNECTION BEING LOST ON WIRELESS AND NOT BEING ABLE TO CONNECT AT ALL EVEN WHEN ONLY ONE OR TWO LAPTOPS ARE IN USE AT THE SAME TIME.  IT HAPPENED YESTERDAY WHILE TALKING WITH ASHOK.  WE HAVE CHANGED MODEMS SEVERAL TIMES AND PRESENTLY HAVE YOUR 2WIRE  MODEM/ROUTER PLUS A POT SPLITTER.  IS THERE ANYTHING YOU CAN DO FOR US.  WE HAVE HAD SEVERAL YEARS OF FRUSTRATION AND ABOUT READY TO CHANGE INTERNET PROVIDERS IF THIS CANNOT BE RESOLVED.  PLEASE HAVE SOMEONE IN AUTHORITY CONTACT ME ASAP.  Thanks - Irv Dyck at 705-472-7732",3
300223,15-DEC-11,14-DEC-11,Andrew,,en,70.29.130.96,jfcs.cvcc@sympatico.ca,14249336,000000121886577,4,3,Delay answering could be improved,4
300224,15-DEC-11,14-DEC-11,Jason,,en,184.147.61.225,h.ladha@sympatico.ca,14248326,000000121901804,5,5,Nothing I can think of. You are grabbed them all.,5
300225,15-DEC-11,14-DEC-11,Adnene,,fr,76.71.183.86,gaetan.roy@bell.net,14247790,000000121903918,2,1,"J'ai demandé une adresse @ supplémentaire.  Le préposé a eu de la difficulté à inscrire mon nom dans le système, alors le système s'est mit en mode verrouillé pour 24 hr.  Je dois refaire une demande après ce delai.",4
300226,15-DEC-11,14-DEC-11,Ashok,,en,76.69.42.140,sthorley@sympatico.ca,14255000,000000121889134,5,5,n/a,5
300227,15-DEC-11,13-DEC-11,Naveenkumar,,fr,70.26.233.20,gerard_desroches@sympatico.ca,14235402,000000121869300,5,5,,5
300731,16-DEC-11,15-DEC-11,Keith,,en,70.54.153.165,warcow@bell.net,14267716,000000121923090,4,4,"We've had billing issues from the beginning. The sales person who got us to switch from Videotron gave us bad information on several points. We were told our email address would be warcow@bell.ca not warcow@bell.net as it turned out to be when installed. Bell Mobility sent two bills to the .ca address but told me when I phoned to say we'd received no bills that it could take two months to start. Then, without any warning (due to the wrong email billing address) our cell phones were cut off. Also, the original sales person told us we could bundle our city services with our cottage services in Grenville-sur-la-Rouge, QC. That should have given us another price reduction. Turns out the services can't be bundled because although it's an 819 number, 819-242-5519 to be exact, it's serviced and billed through Ontario so no bundling reduction is possible. She also said we could TEMPORARILY put the house account into my husband's name to facilitate the bundling with the cottage BUT THAT IT COULD EASILY BE SWITCHED BACK to my name later.  That didn't work either. Apparently some divisions of Bell, namely Fibe, have rules the other divisions don't know about. In this case it's that you can't change account names if you're ""RENTING"" a box. The word ""renting"" was never used by the sales person who said that we were getting the box for free. No one in the main client service area knew about the impossibility of changing client name with Fibe, so some of our services got switched back to my name as they should have been from the start, and I still don't know whose name is on the Fibe account. We want all our Bell services bundled, with the appropriate discounts for that, in my name, and PUT ON ONE BILL. This is what we've been asking for since we switched to Bell. It's been six months now and we still haven't gotten a single bill with the house and the cell phones all on one bill. The rating below reflects the billing and account name issues, not the  recent technical help experience. That was fine.",2
300732,16-DEC-11,15-DEC-11,Mahender,,en,74.12.190.201,donwalsh@sympatico.ca,14259476,000000121915036,2,2,"Fix the problem. I was requested to keep a download log on the particular time of day that I have excessively slow download speeds, (eg. 10kbs per sec on a 8.25mb Epson Print Driver file that took over 4 minutes to download.

Earlier in the week it took about 40 minutes to download Adobe Photoshop Elements zip file from their site ranging from 60 kbs/sec to 79 kbs/sec no higher. Mahender did speed check and demonstrated Internet speed on Internet Explorer was more than ok but that is not the problem. The problem occurs when I am downloading and I feel Bell must be reducing my service bandwith at certain times regularly. I am seriously thinking of changing service providers as this has been happening for a while now both on my recently upgraded pc with 64 bit Windows 7, new AMD Quad Core-16gb RAM Processor & Gigabyte 880GM Motherboard operating at 3.72Ghz and my former setup on XP also Quad core etc. I am not a regular downloader of large files but have finally reached the point where I start complaining and I am not known as a complainer. I just want it fixed. I am paying for fast service and not getting it when ""I"" want it. About a month ago I purchased a Wacom tablet and the free software - Adobe PS Elements zip download took more than 1 hour and I had to leave pc on overnite as it was about 11pm when I started and I was ready for bed. Extremely annoying when that happens! Yesterday I reached my limit of frustration and contacted Bell. It was also suggested that if I keep a log(which may be over several weeks due to my infrequent downloading which in turn means that I will have to endure this problem for a while if its not fixed locally.",2
300733,16-DEC-11,15-DEC-11,Nagender,,en,174.95.65.229,r.philp@sympatico.ca,14265424,000000121916023,5,5,Nothing,5
300734,16-DEC-11,15-DEC-11,Kim,,en,70.54.85.4,lwong1@sympatico.ca,14263228,000000121915943,5,5,,
300735,16-DEC-11,15-DEC-11,Srinivas,,en,184.146.153.244,perowlands@bell.net,14265074,000000121921734,4,3,Offer specific contact info for follow-up in case the component being shipped does not resolve the problem. Another call to Customer Service could initiate a totally new process.,4
300736,16-DEC-11,15-DEC-11,Jamel,,fr,74.15.125.248,robert.tardiff@sympatico.ca,14265884,000000121916575,3,5,,4
300737,16-DEC-11,15-DEC-11,Emmanuel,,en,64.229.36.187,al.wallace@sympatico.ca,14256870,000000121914621,4,4,,4
300738,16-DEC-11,15-DEC-11,Lukasz,,fr,70.24.238.154,andregeorge@sympatico.ca,14257106,000000121924003,5,5,,3
300739,16-DEC-11,15-DEC-11,Cathrine,,en,76.64.97.88,bjbrady@sympatico.ca,14257718,000000121914134,4,4,,4
300740,16-DEC-11,13-DEC-11,Sam,,en,184.148.188.54,n_wright@sympatico.ca,14239782,000000121873685,4,4,Resolved the problem faster. It took 3 days and I am self-employed so my e-mail is invaluable to me!,5
300741,16-DEC-11,15-DEC-11,Med Karim,,fr,65.93.54.176,apprentiefrancine@bell.net,14257246,000000121911916,4,4,"RIEN DU TOUT
",4
300742,16-DEC-11,14-DEC-11,Zaccheus,,en,67.70.197.108,donkay.hore@sympatico.ca,14246910,000000121885155,4,4,Suggested to me how I would know when my problem had been resolved.,4
300743,16-DEC-11,15-DEC-11,Luis,,en,69.158.179.73,anothertoy@sympatico.ca,14257208,000000121926133,5,5,,5
300744,16-DEC-11,15-DEC-11,Alex,,en,184.147.13.2,daccs@sympatico.ca,14258866,000000121915904,4,4,,4
300745,16-DEC-11,14-DEC-11,Zishan,,en,64.231.62.116,gsaucier@sympatico.ca,14248236,000000121895167,5,5,Nothing,5
300746,16-DEC-11,15-DEC-11,Daniella,,en,50.101.90.196,refsrus@sympatico.ca,14265648,000000121911745,5,5,I was quite satisfied!,4
300747,16-DEC-11,15-DEC-11,Elizabeth,,en,76.69.102.187,lennett.yorke@sympatico.ca,14262837,000000121909577,5,4,,5
300748,16-DEC-11,14-DEC-11,Jessica,,en,65.92.114.83,ireneharrison1@bell.net,14248736,000000121886608,2,2,Have someone at the other end of the line who can speak English well.,3
300749,16-DEC-11,15-DEC-11,Padala,,en,70.27.75.164,vera.todd@sympatico.ca,14267604,000000121913243,5,4,,5
300750,16-DEC-11,15-DEC-11,Salwa,,fr,76.69.233.74,ccomblen@bell.net,14258246,000000121912639,4,4,appeler la cliente avant de donner le dossier (rÃ©glÃ© mais non confirmÃ© dans le passÃ©) Ã  une agence de recouvrement qui envoie des appels enregistrÃ©s harcelants!,4
300751,16-DEC-11,15-DEC-11,Khouloud,,fr,69.157.138.78,jean.marceau2@sympatico.ca,14261518,000000121909288,5,5,,5
300752,16-DEC-11,15-DEC-11,Karen,,en,76.65.60.17,homai.unwala@sympatico.ca,14260980,000000121928821,4,5,,4
300753,16-DEC-11,15-DEC-11,Mohan,,en,69.158.71.74,kirk.vermette@sympatico.ca,14262488,000000121926177,5,5,Nothing to improve - Mohan was very efficient and knowledgeable and very polite.,5
300754,16-DEC-11,15-DEC-11,Juan Carlos,,en,69.158.71.74,kirk.vermette@sympatico.ca,14262490,000000121918843,5,5,"Juan Carlos was very efficient, patient and polite. nothing to improve.",5
299182,15-DEC-11,14-DEC-11,Kamel,,en,209.226.116.5,mjllpage@bell.net,14251992,000000121899757,1,,,
299183,15-DEC-11,14-DEC-11,Ashwini,,en,65.93.25.144,knugent@sympatico.ca,14237626,000000121882691,5,5,Everything was superb,5
299184,15-DEC-11,14-DEC-11,Edgar,,en,70.52.74.65,ernc@bell.net,14247328,000000121894972,5,5,dont know all was excelent,5
299185,15-DEC-11,13-DEC-11,Nesrine,,fr,74.14.205.50,bertrand.juchert@sympatico.ca,14232406,000000121874296,3,4,,4
299186,15-DEC-11,14-DEC-11,Elvis Francisco,,en,76.64.12.153,kathleen.mcdermott@sympatico.ca,14250100,000000121894876,5,5,,4
299187,15-DEC-11,14-DEC-11,Cristobal,,en,64.231.88.179,chuckee@sympatico.ca,14245936,000000121892396,5,4,Correct the unsent mail problem that I have.,5
299188,15-DEC-11,13-DEC-11,Lamya,,fr,174.93.150.93,alamothe@bell.net,14231566,000000121861469,4,4,rien de mieux,4
299189,15-DEC-11,13-DEC-11,Naveenkumar,,en,184.144.41.73,bennettw@sympatico.ca,14232368,000000121879994,2,2,my e-mail was shut down due to a possible breach in protocol and I was off line for 2 days.I was not informed of this until 2 days later when I was reconnected in a few minutes.,4
299190,15-DEC-11,14-DEC-11,Ahmed,,fr,65.94.69.90,dorismilmore@bell.net,14246926,000000121893872,1,1,"Quand vous faites une erreur, admettez-le! Et rectifiez la de façon équitable!",1
299191,15-DEC-11,14-DEC-11,Nizar,,fr,65.94.69.90,dorismilmore@bell.net,14246928,000000121885507,1,1,Votre service tombe trop souvent en panne.,1
299192,15-DEC-11,14-DEC-11,Abdul,,en,70.51.98.186,herbparker@sympatico.ca,14248510,000000121897867,4,,"seeing That my knowledge of computers is  slow your tech man (Abdul 722966) was very helpful, but it did not get me into the internet this morning. But Abdul called at 2.00pm today and wegot it fixed. Good follow-up by him got me back on track.   thank you Abdul",5
299193,15-DEC-11,01-DEC-11,Moemen Belleh,,fr,70.27.190.92,hedard.godin@sympatico.ca,14168914,000000121618946,5,5,rien tout est parfait,5
299194,15-DEC-11,14-DEC-11,Marc,,fr,70.29.200.139,noel.dumas000@sympatico.ca,14252454,000000121895346,1,2,n'a pas semblé comprendre mes explications,1
299195,15-DEC-11,13-DEC-11,Etuwa,,en,184.148.125.68,CarolPeterman@sympatico.ca,14231058,000000121867283,4,4,,4
299196,15-DEC-11,14-DEC-11,Kevin,,en,65.95.112.21,peter.hardwick@sympatico.ca,14252984,000000121894253,5,4,"Nothing comes to mind. I had a simple question about security on my Mac OSX computer, and the technical support man gave me the answer in a sentence.",5
299197,15-DEC-11,13-DEC-11,Madhu,,en,70.26.178.101,gordon.empey@sympatico.ca,14235610,000000121874378,3,3,"I think my problem has been resolved,
After 4 tries I hope so,It would be nice
if we were able to understand the representative we were dealing with.",4
299198,15-DEC-11,12-DEC-11,Ali,,en,74.14.140.231,b.reda@sympatico.ca,14216150,000000121849608,4,4,,5
299199,15-DEC-11,12-DEC-11,Eleanor,,en,184.147.36.165,wimbera@sympatico.ca,14229974,000000121834840,5,5,"The response to our original query was somewhat confusing, partly because of a language problem (were we speaking to India? heavy accent). Problems were resolved on the second call.
",4
299200,15-DEC-11,13-DEC-11,Med amir,,fr,67.68.187.130,christian.levesque2@sympatico.ca,14233294,000000121876772,5,3,,5
299201,15-DEC-11,14-DEC-11,Mohamed,,en,65.93.98.5,BoothyandChristine@sympatico.ca,14243624,000000121905895,5,4,,3
299202,15-DEC-11,14-DEC-11,Andy,,en,70.31.107.84,eileen_robertson@sympatico.ca,14247176,000000121900465,5,5,nothing,5
299203,15-DEC-11,14-DEC-11,Khaled,,fr,24.122.246.213,guymassicotte@sympatico.ca,14248300,000000121894875,2,2,Appel visant des logiciels de sécurité téléchargés par Bell Sympatico.Temps réponse lourdement dégradé du service courriel Sympatico. Assistance peu utile mettant le blâme sur le fournisseur internet Cogéco.,4
299204,15-DEC-11,14-DEC-11,Jessica,,en,76.64.28.234,gerbeck@sympatico.ca,14247954,000000121886409,4,4,The agent was unable to explain to me why my account was blocked in the first place. I had sent out no large emails and it was suddenly blocked. She suggested that one of the recipients of my emails had blocked reception and hence Sympatico had blocked me sending and receiving emails. I hope this is not your policy.,4
299205,15-DEC-11,12-DEC-11,Elsy,,en,70.27.234.129,gartracey@sympatico.ca,14220048,000000121855212,5,5,nothing,5
299206,15-DEC-11,12-DEC-11,David,,en,67.68.250.121,madablink@sympatico.ca,14224104,000000121858006,3,2,LANGUAGE WAS APROBLEM,3
299207,15-DEC-11,14-DEC-11,Fathi,,en,74.12.137.138,jcd.brisson@sympatico.ca,14249136,000000121903259,5,5,"None
",5
299208,15-DEC-11,14-DEC-11,Jack,,en,65.92.79.97,bbridgen@bell.net,14244916,000000121899912,5,5,,5
299209,15-DEC-11,14-DEC-11,Maurice,,en,70.31.236.187,mirard@sympatico.ca,14251970,000000121906280,4,4,,3
299210,15-DEC-11,14-DEC-11,Diddharth,,en,174.93.40.216,suehand@bell.net,14255042,000000121891740,5,5,nothing,5
299211,15-DEC-11,12-DEC-11,Moemen Belleh,,fr,65.92.217.172,colettemarius@sympatico.ca,14217876,000000121839911,,1,"Je ne peux répondre car la ligne télé-
phonique a été coupé avant que votre agent puisse trouver la solution à mon problème.
Quand à l'agent il était gentil et sem-
blait attentif à ce que je lui disais.
 ",
299212,15-DEC-11,04-DEC-11,Mohammed,,en,67.223.158.243,robert.brisebois@sympatico.ca,14204104,000000121680081,4,4,,2
299213,15-DEC-11,14-DEC-11,Selim,,fr,76.67.180.239,kdl.shooner@sympatico.ca,14250138,000000121906005,5,5,,5
299214,15-DEC-11,14-DEC-11,Tyrone,,en,70.27.81.73,p_and_c@bell.net,14252696,000000121886342,5,5,,4
299215,15-DEC-11,13-DEC-11,Ameer,,en,184.145.76.9,kennedy393@sympatico.ca,14237492,000000121880868,3,2,"listen to customer responses,respond to customer questions in atimely fashion",1
299216,15-DEC-11,12-DEC-11,Med Anouar,,fr,174.93.203.188,paqueretteboulianne@sympatico.ca,14226172,000000121838026,5,5,,5
299217,15-DEC-11,04-FEB-11,Mohamed,,fr,69.156.171.50,aboulianne_13@sympatico.ca,10926015,000000114871988,5,5,"je n ai rien a dire, c est bien ",5
299218,15-DEC-11,14-DEC-11,Salvador,,en,184.148.64.86,rvoorhoeve@sympatico.ca,14254136,000000121890088,5,5,,5
299219,15-DEC-11,15-DEC-11,,,en,66.103.62.115,,,,1,1,"Educate all of your customer service agents on customer service they should know what a customer needs to do when cancelling or becoming a customer. When I called to cancel my service phone internet and t.v on Aug. 13/11 for Sept. 13/11. Sept.13/11 was I found out the sevice was not canceled. After two agents the service was cancelled.  Since then I received two bills, when I received the second I called to find out not one representive said I needed to notify the internet department. Why would one agent that I spoke to not tell me or connect me to the internet department.  Bell needs work on customer service as well as many retail outlets.
As a customer service representive myself. If I thought companies would hire a customer service consultant I would open a business. Because there is a need for many businesse to learn the art of customer service",1
299220,14-DEC-11,13-DEC-11,Srinivasan,,en,69.159.18.166,crispell@sympatico.ca,14233646,000000121867149,5,4,Third call should not have been needed to resolve system problem. I hope this is the technitian who helped with the third call. Your survey was a bit misleading?,5
299727,15-DEC-11,14-DEC-11,Tony,,en,70.26.222.246,greg.roger@sympatico.ca,14248212,000000121903614,5,5,"utilize your.....at bell, my voice is my password technology.  I would not have to have spent the time I did telling you stuff you already know about my system.   Utilize that technology better.   Nester was perfect!",4
299728,15-DEC-11,14-DEC-11,Padmanaban,,en,70.49.191.116,ikroeger@sympatico.ca,14248708,000000121883269,5,5,There's no way to improve it...excellent service.  I couldn't believe the new part was delivered to my door within 24 hours of my call...that's excellent service!  Thank you very much,5
299729,15-DEC-11,13-DEC-11,Jessica,,en,74.14.34.9,ernie.zwarts@sympatico.ca,14234800,000000121870729,5,5,"Also had a Bell TV question, I was quickly passed on to the appropriate department but they could not resolve ... Service for Bell TV is too inflexible and expensive, non-competitive",5
299730,16-DEC-11,14-DEC-11,Armando,,en,70.26.51.182,chalen@bell.net,14245746,000000121896077,3,2,"It was nothing to do with the phone call, even though it id take 36 minutes, most of it on hold",5
299731,16-DEC-11,15-DEC-11,Marcos,,en,69.158.19.132,fluidrive@sympatico.ca,14260000,000000121912631,5,5,,5
299732,16-DEC-11,15-DEC-11,Eleanor,,en,184.147.40.96,micjdl@sympatico.ca,14264116,000000121912028,5,5,,3
299733,16-DEC-11,14-DEC-11,Ashok,,en,65.95.215.171,wgbeaupre@sympatico.ca,14256048,000000121888318,4,4,reduce my cost of having you  as my carrierespecially when I get offers from your competitors.,3
299734,16-DEC-11,15-DEC-11,Basker,,en,184.148.96.84,catherine.glen325@bell.net,14258198,000000121911071,3,1,They gave information about a technician that woulbe here at muy home but none came wasted my day.,1
299735,16-DEC-11,15-DEC-11,Mark,,en,184.148.96.84,catherine.glen325@bell.net,14258200,000000121908076,2,1,Be honest.,1
299736,16-DEC-11,15-DEC-11,Kanni,,en,66.207.201.90,mariat2007@sympatico.ca,14263534,000000121915855,4,4,,5
299737,16-DEC-11,15-DEC-11,Sarra,,fr,174.89.84.230,celdub52@bell.net,14258284,000000121908837,3,1,"mme m'a invité a ouvrir un compte avec bell et de les recontacter  tandis que quelques minutes plus tard un autre représentant m'a aidé a ouvrir ce compte et a été très patient avec moi pour enfin réussir à répondre à mon besoin 
   Je ne suis pas raciale mais vous me demander quoi faire pour améliorer le service . Si nous pouvions être en contact avec quelqu'un de notre province de notre nationalité ce serait plus facile de comprendre les directives quelques fois  la barrière de language (accent et terme ) est la cause du service non satisfaisant . Je ne fais pas cette mention pour la dame qui m'a répondu mais pour le service en générale.Je sais que les gens font de leur mieux,qu'ils sont très polis mais .......   Merci     ",3
299738,16-DEC-11,15-DEC-11,Mohamed,,fr,76.69.181.92,cloutier-poirier@sympatico.ca,14258640,000000121912049,5,4,,5
299739,16-DEC-11,15-DEC-11,Mir,,en,184.145.28.223,mervmac1@sympatico.ca,14263970,000000121911691,3,4,,4
299740,16-DEC-11,15-DEC-11,Mike,,en,70.27.18.191,sheilapallai@bell.net,14266568,000000121923106,2,4,That I not have to call 3 days in a row to correct a problem that was the fault of Bell.,
299741,16-DEC-11,15-DEC-11,Sayeeduddin,,en,174.89.62.6,bob.lewis2@sympatico.ca,14257772,000000121920642,5,5,"I have been a loyal customer forever, there are so many deals out there right now some of us who have been with you so long should receive some recognition. My recent visit Sayeeduddin was excellent, give him the opportunity to reward long time customers so we want to stay with Bell.  thank you ",4
299742,16-DEC-11,15-DEC-11,Stephen,,en,70.26.121.26,ebnewman@sympatico.ca,14259614,000000121909493,4,4,n/a,5
299743,16-DEC-11,15-DEC-11,Karen,,en,184.145.102.159,thepelleys@sympatico.ca,14267272,000000121919126,5,5,"nothing,she was great",5
299744,16-DEC-11,15-DEC-11,Mauricio,,en,184.144.30.8,robertmorrow@sympatico.ca,14265898,000000121908768,5,5,Nothing....it was fine,5
299745,16-DEC-11,15-DEC-11,Tyrone,,en,70.27.189.162,hluettge@sympatico.ca,14260944,000000121909963,5,4,,5
299746,16-DEC-11,15-DEC-11,Med Aymen,,fr,174.89.84.230,celdub52@bell.net,14258282,000000121918963,5,5,"premièrement l'heure de l'appel n'est pas exacte. J'ai téléphoné en avant-midi je crois que l'on a inscrit l'heure du pays qui m'a répondu et non du Québec J'ai été très satisfaite du service de monsieur puisque quelques minutes plutôt j'avais parlé à une dame qui n'avait pas répondu à ma demande.Ce monsieur a été des plus patient à pris les commandes de mon ordi et a  fait le nécessaire pour m'aider  et à plusieurs reprises à recommencer son travail pour enfin arriver à satisfaire à ma demande  J'ai extrêmement apprécié son travail et sa gentillesse . Vous pourrez le féliciter pour son travail .

 Je ne suis pas raciale mais vous me demander quoi faire pour améliorer le service . Si nous pouvions être en contact avec quelqu'un de notre province de notre nationalité ce serait plus facile de comprendre les directives quelques fois  la barrière de language (accent et terme ) est la cause du service non satisfaisant . Je ne fais pas cette mention pour le monsieur qui m'a répondu mais pour le service en générale.Je sais que les gens font de leur mieux,qu'ils sont très polis mais .......   Merci     ",4
299747,16-DEC-11,15-DEC-11,Carlos,,en,207.61.217.15,g.buch@sympatico.ca,14260156,000000121925778,3,3,??,3
299748,16-DEC-11,20-NOV-11,Gayathri,,en,67.70.71.136,janwarnock@sympatico.ca,14039376,000000121357486,4,4,,4
299749,16-DEC-11,15-DEC-11,Selene,,en,184.151.63.241,mperegrine@sympatico.ca,14264374,000000121908001,2,3,Have someone who speaks English on the other end of the line.,4
299750,16-DEC-11,15-DEC-11,Elizabeth,,en,174.89.238.51,jean.irving@sympatico.ca,14261514,000000121912304,5,4,,5
299751,16-DEC-11,15-DEC-11,Rym,,fr,184.144.182.55,kassie88@sympatico.ca,14262252,000000121912865,5,5,Rien de plus je suis entièrement satisfaite,5
299752,16-DEC-11,15-DEC-11,Saifuddin,,en,70.50.186.120,sankare@sympatico.ca,14266312,000000121928610,5,5,Nothing.,5
299753,16-DEC-11,15-DEC-11,Jean,,en,38.111.103.174,danielle027@sympatico.ca,14258936,000000121925056,4,4,,3
299754,16-DEC-11,15-DEC-11,Inobel,,en,70.24.24.223,kidneycarol@sympatico.ca,14262455,000000121911283,5,5,NOTHING!!!!!,5
299755,16-DEC-11,15-DEC-11,Erick,,en,76.71.56.27,elainesoode@sympatico.ca,14259714,000000121923377,3,4,"The technician never showed up (or called) the day it was originally scheduled.  After contacting Bell to discuss our dissatisfaction, a technician did arrive the following day.",3
299756,16-DEC-11,15-DEC-11,Mathew,,fr,50.100.108.113,jybargone@bell.net,14262144,000000121914302,5,5,RIEN DE MIEUX TOUT ETAIT TRES BIEN,5
299757,16-DEC-11,15-DEC-11,Mike,,en,70.53.45.242,rayt@sympatico.ca,14265566,000000121909755,3,2,"1. Advise customer of future cost after one year.
2. Find out why my emails were not working for 60 hours.",3
299758,16-DEC-11,16-DEC-11,Partha,,en,204.138.115.3,amfontes@sympatico.ca,14257042,000000121929371,5,5,,3
299759,16-DEC-11,15-DEC-11,Walid,,fr,70.30.219.138,gilles.st-amand@sympatico.ca,14260430,000000121925568,4,5,,4
299760,15-DEC-11,14-DEC-11,Armando,,en,184.148.11.95,kg_fraser@sympatico.ca,14250208,000000121885530,5,5,,5
300228,15-DEC-11,14-DEC-11,Dan,,en,70.27.27.59,jean.denning040@sympatico.ca,14249206,000000121905632,5,4,Just keep providing competent people and people who's english language is good.   Otherwise the experience can be very frustrating...especially when I can't understand the technician.  Dan was excellent.  Thank you.,4
300229,15-DEC-11,14-DEC-11,Chamseddine,,fr,74.15.157.38,yvonjanine@sympatico.ca,14256294,000000121886490,5,5,,5
300230,15-DEC-11,14-DEC-11,Sharon,,en,131.137.245.208,wenfar@sympatico.ca,14256036,000000121890036,3,1,"make sure people record previous conversations so that customers don't have to repeat themselves over and over and over again. Also, it is VERY FRUSTRATING FOR A PERSON TO BE TOLD ONE THING BY YOUR TECH, AND THAT TECH NOT DO WHAT WAS PROMISED! I called yesterday to find out why your retention person (that i spoke to a week ago) hadn't implemented what she promised! The woman I spoke to yesterday had no idea what was promised because she could find no notes on it! If my promised 105Gig @ $23/mth for 12 mths with no modem rental fee and no contract is not implemented in ONE WEEK we will be cancelling every bell service we have had. I have been a bell customers 32 years. My husband and I have been bell customers for over 23 yrs. TV, internet and home phone WILL BE CANCELLED if this is not resolved. ",1
300231,15-DEC-11,14-DEC-11,Hassen,,fr,74.15.157.38,yvonjanine@sympatico.ca,14256296,000000121889960,,4,,5
300232,15-DEC-11,14-DEC-11,Ana,,en,189.148.113.202,pammi@sympatico.ca,14252732,000000121889045,5,5,"My response refers to yesterday ONLY! The previous 5 days, I used to ""internet chat""...which was an utter failure! Those that I had on-line should be fired or @ least retrained. my e-mail was ""blocked"" by Bell... I was trying to get it back. Each of those people(found out when the issue was resolved) had sent me an e-mail with a new ""PASSWORD""! HOW could I retreive it if I can't log on???Please refer to the transcripts of this case.Pam Fraser B1qdiy97 pammi sympatico.ca",4
300233,15-DEC-11,14-DEC-11,Cesar,,en,70.24.210.81,hmcclure@sympatico.ca,14248554,000000121885313,4,4,"Cesaer was very friendly and helpful, but he installed and then uninstalled a program that I did not need and this took an extra 20 minutes.  In fact, I feel that he did not find the problem as quickly as he could have.  I had to make two other calls in the end, because of an issue that resulted from work Cesaer did.  However, he was by far the most pleasant person I have dealt with at Bell in years.",3
300234,15-DEC-11,14-DEC-11,Rowena,,en,70.52.42.218,vkal@sympatico.ca,14255916,000000121888162,1,1,don't send us out of the country to have a representive have to transfer it back to Canada so that my problem could be solved by a local person.  my problem would have been solved right away not having to wait 10 min. for some person to realize that he can not help me. ,3
300235,15-DEC-11,13-DEC-11,Kim,,en,76.69.5.166,gtx70@sympatico.ca,14235696,000000121869065,4,5,,5
300236,15-DEC-11,14-DEC-11,Sulochana,,en,69.157.23.196,wjm3@sympatico.ca,14256092,000000121888441,5,5,"The girl who helped was so really outstanding.
I am hearing impaired and she had the patience of an angel.  Sorry I have forgotten her name.  I think she had a Chinese accent but definitely deserves praise.  A great gift to your organization.  Please  do me a favour and get to her and THNAK her again",5
300237,15-DEC-11,14-DEC-11,Badreddine,,fr,70.30.176.144,lcarette@sympatico.ca,14250518,000000121889365,5,4,,4
300238,15-DEC-11,14-DEC-11,Carlton,,en,174.88.117.125,etop@sympatico.ca,14247356,000000121886459,5,5,the last two times that i called i was very satisfied but it's not always like that,4
300239,15-DEC-11,14-DEC-11,Daniel,,en,65.95.20.44,tcunningham60@sympatico.ca,14255300,000000121905705,5,4,nothing,5
300240,15-DEC-11,14-DEC-11,Mathew,,en,70.50.198.188,lboschetti@bell.net,14250512,000000121885066,5,5,N/a,4
300241,15-DEC-11,14-DEC-11,Jack,,en,174.89.125.42,m.leaver@bell.net,14251038,000000121894570,5,5, Nothing,5
300242,15-DEC-11,14-DEC-11,Danny,,en,74.198.165.20,louise.jarvis@sympatico.ca,14250858,000000121884027,2,2,Having the internet run without down times is very difficult. Speaking to people in Asia Indian and understanding them is difficult. When you ask a question for service it's easier for them to say NO when  I'm aware the answer should be yes. employees can't be bothered. I have had to email Mr George Cope three times regarding services for my account as well as my grandsons,2
300243,15-DEC-11,04-DEC-11,Elsy,,en,65.95.90.6,lenorem@sympatico.ca,14202354,000000121678030,5,5,,5
300244,15-DEC-11,14-DEC-11,Robert,,en,74.12.232.21,rigguard@sympatico.ca,14253732,000000121888865,3,2,Problem still exists  had to phone back around 6 pm  problem has now been escalated,3
300245,15-DEC-11,14-DEC-11,Asma,,fr,174.89.77.254,paul.beauchesne@sympatico.ca,14252832,000000121894300,5,5,"Absolument rien de plus.Quand ça marche bien, je suis satisfait.
Merci à la technicienne qui a aidé à résoudre mon problème, elle c'est montrée très professionnelle",5
300246,15-DEC-11,14-DEC-11,Mounira,,fr,184.151.127.170,louison.olivier@sympatico.ca,14250886,000000121885217,4,4,,4
300247,15-DEC-11,14-DEC-11,Mike,,en,70.27.45.71,terrywiper@sympatico.ca,14255366,000000121899428,4,4,is there a way in future for this type of problem a message coould be sent to sympatico users. would save a lot of time for users as well as your tech support crew??,5
300248,15-DEC-11,13-DEC-11,Sulochana,,en,69.158.90.116,jimcrosbie@sympatico.ca,14236786,000000121868122,5,4,No place to recommend Sulochana. She called back like she said she would and resolved my issue. So much relief dealing with her when others on the TV help area had me on the phone for hours! She was pleasant and accommodating.,4
300249,15-DEC-11,13-DEC-11,Andy,,en,64.231.190.213,audeve@sympatico.ca,14232118,000000121873935,5,5,nothing,5
300250,15-DEC-11,14-DEC-11,Nizar,,en,65.94.2.194,cynthia.hansen@sympatico.ca,14246262,000000121887398,2,4,,3
300251,15-DEC-11,14-DEC-11,Nischal,,en,174.92.48.59,jgieg@sympatico.ca,14249360,000000121884007,5,4,nothing,4
300252,15-DEC-11,14-DEC-11,Uzair,,en,67.71.130.83,gracindoflor@sympatico.ca,14248184,000000121884080,5,5,You could have giving me heads up that there was going to be a service disruption on my Internet.,4
300253,15-DEC-11,14-DEC-11,Anne,,en,108.162.94.236,kulikowski_p@sympatico.ca,14250340,000000121899406,5,5,,3
300254,16-DEC-11,15-DEC-11,Silvia,,en,70.29.19.176,geneallen@sympatico.ca,14260296,000000121907112,3,3,I am waiting for a promised follow-up call. There is still a problem to be resolved.,3
300255,16-DEC-11,15-DEC-11,Seifeddine,,fr,173.178.104.58,thami-o@sympatico.ca,14267244,000000121910140,5,4,n/a,5
300256,16-DEC-11,15-DEC-11,Sabha,,en,70.30.81.2,fshickey@sympatico.ca,14260138,000000121908584,5,5,"nothing at all, the tech support person was very efficient, patient, and friendly.",4
300257,16-DEC-11,14-DEC-11,Jennifer,,en,67.71.4.34,shfranklin@sympatico.ca,14254618,000000121887883,4,4,It was a great experience.,5
300258,16-DEC-11,15-DEC-11,Marco,,en,70.29.20.31,interped@sympatico.ca,14261110,000000121917631,4,3,Take over the control of my computer and go with the process yourself.,4
300755,14-DEC-11,13-DEC-11,Manuel,,en,64.231.84.191,connie.king@sympatico.ca,14233558,000000121866914,5,5,"I called Bell a few nights ago and the technician who responded was NO help whatsoever - he did not fix my problem and told me I had to change a password which I had been using for a couple of years with no problem at all - he said the Hotmail and my Windows password had to be identical - the ones I was using worked ever since I had put them in. He told me it was a software problem with my Windows Mail - it was unable to receive or send mail and the ""send/receive"" box just flashed when I clicked on it and wouldn't appear.  I was so upset with him, I was planning on switching to Cogeco but decided to try one last time on the 13th and if it weren't for the technician who assisted me that day, you would have lost a customer! (I think he said his name was Manuel, but not sure).  He was ever so helpful and eager to help.  Quite obviously, he was much more knowledgeable about his job than the first person. Should I have any problems in the future, I certainly hope your technicians know what they're doing! Possibly some of them need further training.",4
300756,14-DEC-11,13-DEC-11,Robert,,en,184.148.135.117,r.stuart-jones@sympatico.ca,14240682,000000121873450,5,5,,5
300757,14-DEC-11,12-DEC-11,Jason,,en,174.91.33.129,warren-house@sympatico.ca,14229848,000000121852648,4,3,It wasn't resolved because they were doing maintenance on the site so I still don't know how to get logging in using MyBell or maybe it just wasn't working because the site was down :(,3
300758,14-DEC-11,13-DEC-11,Sana,,en,69.159.63.24,dmaxwell53@sympatico.ca,14234322,000000121871670,1,1,have a representative that speaks English that a Canadian can understand.,2
300759,14-DEC-11,02-DEC-11,Mindy,,en,76.64.57.11,firevixen@sympatico.ca,14180918,000000121653535,4,2,"The representative I spoke with was very polite and helpful, however, it took another phone call a few days later to finally resolve my issue; however, once the issue was resolved, it was resolved very well by a technician who actually came to my apartment to provide me with a new modem, to set it up for me, and to fix the phone jack; if it had taken only one phone call instead of three to get my issue resolved, that would have worked better ~ however, once the issue was resolved, I was very happy",4
300760,14-DEC-11,13-DEC-11,Marco,,en,174.92.104.205,irene.jackson@sympatico.ca,14236176,000000121873060,4,5,,4
300761,14-DEC-11,12-DEC-11,Srinivas,,en,65.95.110.143,garmic@sympatico.ca,14220042,000000121855669,5,5,nothing,5
300762,14-DEC-11,13-DEC-11,Jaime,,en,69.159.72.81,embier@sympatico.ca,14234734,000000121872153,5,5,,5
300763,14-DEC-11,11-NOV-11,Maryssa,,en,184.144.76.16,shanetribe@sympatico.ca,13949590,000000121177600,2,3,"I called one day and get one price then i call the next day and get a different price then i get my e-mail confirmation and it isn't the price i was told on the phone. why not make it a deal for everyone ALL the time
",2
300764,14-DEC-11,18-NOV-11,Ahmed,,en,184.146.160.243,shirlphil@sympatico.ca,14025236,000000121321009,3,4,"We were without the internet for one month.  We were told there was a fault on the outside line which was not fixed and it took a month of phone calls, visits from representatives and complaints before the problem was fully resolved.  Less time taken to fix the problem would have made this experience not so stressful. ",3
300765,14-DEC-11,13-DEC-11,Abdul,,en,69.157.3.56,aefriesen@sympatico.ca,14231464,000000121872978,3,,"Getting through to a person took 15 minutes, disconnected once and on hold several times.  Received the wrong modem, still waiting for the correct one.  This could all have been so easy by just getting it from your store.",3
300766,14-DEC-11,13-DEC-11,Sana,,en,76.71.148.233,rj.hall@sympatico.ca,14241070,000000121869383,5,5,"My request for service was handled very well, no need for any improvement this time.",5
300767,14-DEC-11,12-DEC-11,Med Amine,,fr,70.29.221.157,langevinm@sympatico.ca,14223248,000000121855464,2,1,,2
300768,14-DEC-11,13-DEC-11,Julio,,en,70.31.106.57,haiseldenr@sympatico.ca,14235784,000000121862789,5,5,"This time, nothing. Perfect solution.",5
300769,14-DEC-11,13-DEC-11,Ronald,,en,174.91.126.118,j.leahy@sympatico.ca,14236284,000000121873568,5,5,"2 previous calls gave me incorrect information hence I was unable to use  my email for 48 hours,
 Ronald quickly solved the problem and tested the email service to make sure it was working OK. Thank you Ronald",5
300770,14-DEC-11,13-DEC-11,Estephania,,en,70.49.96.241,richard.carscadden@sympatico.ca,14240992,000000121871103,1,1,"The office was she was was very loud, i heard people laughing and talking in the background which it made it very difficult to hear.  As an Bell Canada employee of 31 years I thought it was very disgusting service  and us as employee are asked to promote our products as an customer and an employee I was not impressed ",2
300771,14-DEC-11,13-DEC-11,Denis,,fr,70.30.193.179,mcecile.louise@sympatico.ca,14239068,000000121873522,4,5,,5
300772,14-DEC-11,14-DEC-11,Luis,,en,70.24.168.205,jamescjant@bell.net,14236432,000000121882260,4,4,,5
300773,14-DEC-11,13-DEC-11,Robert,,en,174.93.164.236,cmikhail@sympatico.ca,14233472,000000121881994,1,1,Fix my god damn problem!!! Stayed on te phone for an 2hrs to finally tell me that my modem is broken without performing any troubleshooting what so ever ?! I was told that a technician was going to come te next day to fix the issue and to be home from 11am to 5pm . I then call csr at bell at 520pm and I was told that the appointment was put of to the next day ?! That doesn't help  the issue when you don't advise the customer sitting at home looking out his window cause he has a job to go to.... Obviously youre left off with a pretty pissed off customer . You should include that in your training bell.  More so I have been calling  evry second month for the same issue for the last 2 yrs.  I'm no engineer but how complicated could it be ? U guys really have to get it together it's is no longer unprofessional ..... More so embarrassing . ,1
300774,14-DEC-11,12-DEC-11,Alex,,en,174.95.147.217,dick.huber@sympatico.ca,14218766,000000121853757,5,5,,5
300775,14-DEC-11,14-DEC-11,Sriram,,en,70.29.142.101,davidjcyr@sympatico.ca,14233982,000000121882631,2,3,"We were away for 2 months, so cancelled Internet until Dec. 10 when it was to have been reactivated. It was not as of our return Dec. 14, so we called Tech Support who sent out a technician to fix a ""short circuit"".  In fact all that was wrong after much time on the telephone and visits by the technician, was the Internet hardware that was disconnected was never reconnected as promised.  Bell wasted a couple of hours of my time and went through hoops just to find out someone had not done his or her job. I find this typical of Bell service.  The technician was very good and went above and beyond but the telephone support people are poor.",2
300776,14-DEC-11,12-DEC-11,Ravi,,en,65.95.34.172,mlloyd-smith@sympatico.ca,14225256,000000121840698,5,5,Improved English accent,5
300777,14-DEC-11,13-DEC-11,Juan Carlos,,en,69.158.3.26,gdale@sympatico.ca,14235342,000000121871703,4,4,Just told me what to do.,4
299221,16-DEC-11,15-DEC-11,Radhika,,fr,65.92.114.56,yrricher@sympatico.ca,14268014,000000121925700,1,4,"Avoir des representants qui parle bien en Englais ou Francais. Je ne veut plus parler a des personnes l,autre cote du monde qui ne savent pas vivre et la personne avec qui j'ai fais affaire est tous simplement ignorante. ",1
299222,16-DEC-11,15-DEC-11,Bob,,en,69.158.119.37,kvetch@sympatico.ca,14262594,000000121908620,4,4,everything was satisfactory with Bob,5
299223,16-DEC-11,15-DEC-11,Ahlem,,fr,70.24.196.3,rivardcarole@sympatico.ca,14265800,000000121907821,3,3,"Si vous parlez ""expérience"" je dirais me faire répondre par des gens du Québec quoique nous ayons un petit faible pour les Tunésiens ces temps-ci.",4
299224,16-DEC-11,14-DEC-11,Nischal,,en,70.29.46.70,jane.vango@sympatico.ca,14249020,000000121887147,1,1,I do not have a mobile phone.  Therefore there is NO reason to send me a text to a phone I don't have.  I ask him to take over my computer and unblock my email but ne couldn't.  ,1
299225,16-DEC-11,14-DEC-11,Cindy,,en,64.231.5.225,bg61@bell.net,14245074,000000121903935,5,5,have better equipment I had a hard time hearing bell techs.,5
299226,16-DEC-11,05-DEC-11,Moses,,en,174.95.140.168,Morrell-Frewen@sympatico.ca,14205570,000000121689597,3,1,I called to have the data plan on my iPad stopped    I am still being deducted for this plan,1
299227,16-DEC-11,15-DEC-11,Stephen,,en,67.68.57.100,jen.bry@sympatico.ca,14261580,000000121911771,4,5,"As usual, through no fault of Stephen, he was difficult to understand.  It was probably an Indian call centre.",
299228,16-DEC-11,14-DEC-11,Nelly,,en,70.30.2.243,betty.lima@sympatico.ca,14245058,000000121896542,5,5,"Thank you for your excellent service in providing the modem as promised
.

Betty Lima",5
299229,16-DEC-11,15-DEC-11,Zulfiquar,,en,74.12.0.73,joyous13@sympatico.ca,14261988,000000121918802,5,5,"can't think of anything, other than fixing a way to eliminate or at least clarify the confusing web of logins and passwords that build up: passwords for the 'overall account', windows live id accounts for each email address, the server, the wireless ... ",4
299230,16-DEC-11,15-DEC-11,Ali,,en,70.54.101.227,fore-me@sympatico.ca,14260014,000000121914878,5,5,not made the charge without my knowledge beforehand.Ali performed admirally. However with previous techs to do with my telephone/internet service I sent an email to kmacdonald@belltechsolutions.ca but did not receive a response.,3
299231,16-DEC-11,13-DEC-11,Manel,,fr,64.229.100.64,simon.cadotte@sympatico.ca,14241938,000000121863199,2,,"c'est totalement pénible de se faire transférer d'un département a l'autre,nous tombons jamais sur la bonne personne !!!!",
299232,16-DEC-11,15-DEC-11,Rabeb,,fr,24.53.39.101,yann.cosma@sympatico.ca,14267946,000000121922347,5,5,,5
299233,16-DEC-11,15-DEC-11,Mohamed,,fr,70.29.202.77,hplabrecque@sympatico.ca,14260992,000000121926223,5,5,Diminuer les prix ,4
299234,16-DEC-11,15-DEC-11,Karim,,fr,74.12.246.116,michel.beauvais1@sympatico.ca,14264066,000000121915444,5,5,,4
299235,16-DEC-11,15-DEC-11,Wayne,,en,70.30.62.66,rowsome@sympatico.ca,14266042,000000121913274,,5,"Sorry I had to leave to go to the hospital to get my dialysys treatment.
I called again on Friday morning and got everthing correted hen.
Everything is working well now",5
299236,16-DEC-11,15-DEC-11,Victor Gabriel,,en,76.69.100.9,lmdenbak@sympatico.ca,14263038,000000121908877,5,5,"Nothing';",5
299237,16-DEC-11,15-DEC-11,Mohsen,,fr,69.156.207.152,daniellejourdan@bell.net,14258940,000000121924181,5,5,rien de plus. Merci.,4
299238,16-DEC-11,14-DEC-11,Diddharth,,en,174.116.146.203,lightfoot@bell.net,14250640,000000121903832,5,5,all was great ,5
299239,16-DEC-11,14-DEC-11,Aymen,,fr,76.65.65.42,loclo@sympatico.ca,14250786,000000121896753,4,4,,5
299240,16-DEC-11,13-DEC-11,Flahi,,fr,70.30.174.114,gest.jlb@sympatico.ca,14235436,000000121879644,1,4,"J'ai fait une demande le 13 puis j'ai à quelques reprises téléphoné pour me faire répondre que la  du résolution était à un niveau supérieur. Puis le le 16  avec l'aide du répondant à Ottawa en modifiant
le mot de passe tout est OK. J,ai l'intention d'aller à vidéotron",
299241,16-DEC-11,14-DEC-11,Naveenkumar,,en,50.101.253.49,susan.tony@sympatico.ca,14255090,000000121902185,5,5,Nothing,5
299242,16-DEC-11,15-DEC-11,Cecile,,en,65.92.236.70,cmcarmody@sympatico.ca,14258652,000000121910969,5,5,,5
299243,16-DEC-11,15-DEC-11,Melvin,,en,184.148.177.212,edwardsb@bell.net,14259674,000000121922170,5,5,"Nothing.

My customer service experience with Melvin was excellent.",5
299244,16-DEC-11,15-DEC-11,Alexandra,,en,184.148.173.154,rejeannescott@sympatico.ca,14265662,000000121927250,5,5,Alexandra (178461) did an excellent job. I wish all of them would be like her,5
299245,16-DEC-11,15-DEC-11,Michel,,en,76.66.124.189,stilman@bell.net,14266962,000000121927811,5,5,nothing that I can add.,5
299246,16-DEC-11,15-DEC-11,Porushotham,,en,74.15.102.216,r.a.eveleigh@sympatico.ca,14265412,000000121920804,4,1,Problem was Bell Internet Secuity package would not download dispite repeated trys. It was referred to an expert to solve by appointment in two days. It would be better if the expert had been on hand while we were making our trys.,5
299247,16-DEC-11,15-DEC-11,Kanchumarthi,,en,70.27.194.120,hankvanderlinde@sympatico.ca,14260772,000000121913860,5,5,My questions were answered .... nothing more.,5
299248,16-DEC-11,15-DEC-11,Mudilyar,,en,65.92.55.48,thomasbj3@sympatico.ca,14267310,000000121919306,4,3,Problem seemed too complex to be resolved by the online technitian - but he was very clear about consulting with a supervisor and did indicate it could take a couple of days to resolve,4
299249,16-DEC-11,15-DEC-11,Harjeeth,,en,174.95.226.180,zooz@sympatico.ca,14268092,000000121924676,4,4,This is not the first time I deal with tech support. This time everything went smooth.,5
299250,16-DEC-11,14-DEC-11,Sean,,en,69.158.82.35,craig.park@bell.net,14246174,000000121901148,4,5,,3
299251,16-DEC-11,15-DEC-11,Deepika,,en,174.95.22.48,searayowner@sympatico.ca,14266436,000000121925573,1,1,they could have done what they said they were going to do- fix my download speed and they didn't it was still the same after their troubleshooting.So I have fix it by cancelling the service thanks,1
299252,16-DEC-11,14-DEC-11,Med Ali,,fr,65.94.191.251,jmcmeekin@sympatico.ca,14249486,000000121895545,4,4,Rien,5
299253,16-DEC-11,15-DEC-11,Claudia,,en,64.229.93.242,hayme@sympatico.ca,14260822,000000121919475,5,5,I called about the same problem about a week or more ago. A gentelman told me then there was nothing wrong with my internet but apparently he was wrong.Thanks to the lady who resolved this issue. ,4
299254,16-DEC-11,15-DEC-11,Michael,,fr,69.157.169.121,trusty2@sympatico.ca,14267464,000000121919417,5,5,,5
299761,15-DEC-11,14-DEC-11,Kamel,,fr,69.157.86.32,rejane.thompson@sympatico.ca,14253540,000000121888120,5,5,tout était parfait,5
299762,15-DEC-11,14-DEC-11,Alex,,en,65.93.55.223,joseph.mckenzie@sympatico.ca,14249714,000000121905427,4,4,I indicated the model number of my modem to be a speedstream 5200. I was told that this is an old modem. Maybe it should be replaced.,4
299763,15-DEC-11,14-DEC-11,Ajay,,en,174.95.215.218,maskew@sympatico.ca,14251480,000000121884845,5,4,,
299764,15-DEC-11,13-DEC-11,Ahmed Ramy,,fr,206.162.140.52,dupontjoannette@sympatico.ca,14234550,000000121875059,5,5,le premier préposé ne connaissait rien a mon probleme grace a la deuxieme  j ai pu regler mon probleme,4
299765,15-DEC-11,14-DEC-11,Marwen,,fr,76.69.176.11,audbut@sympatico.ca,14244714,000000121884846,2,1,"Premièrement toujours faire affaire avec du personnel qui est à l'intérieur du CANADA. La personne manquait de connaissances et d'initiative. J'appelais pour pouvoir brancher mon nouveau téléphone Apple à internet, et me répondait qu'elle et ses compagnons de travail n'étaient pas fornés pour les appareils Apple.Elle me demandait de faire des entrés de fhiffres sur mon ordinateur personnel et rien ne fonctionnait. J'ai donc racrocher et retéléphoné pour parler à une autre personne.Et cette personne a très bien répondu à ma demande.
MIEUX FORMÉ CERTAINNES PERSONNES AVANT DE LES PLACÉS DANS LA JUNGUE DU SERVICE À LA CLIENTELLE, C'EST VOTRE GRANDE FAIBLESSE CHEZ BELL.",4
299766,15-DEC-11,14-DEC-11,Benjamin,,en,199.243.205.210,alijaffar@bell.net,14244266,000000121902465,3,1,Please Ship the Items Faster i will have to Stay without Internet for 3 Days atleast because my modem is Fried and it will take 3 Days for the other one to Come from Bell.,2
299767,15-DEC-11,14-DEC-11,Sylvie,,en,65.95.226.15,fcbenoit@sympatico.ca,14247464,000000121889325,4,4,,4
299768,15-DEC-11,14-DEC-11,Ahmed,,en,174.91.126.132,palten@sympatico.ca,14252718,000000121889438,5,5,It was a pleasure to speak to someone who take their time and was very polite. Everything works just fine now and it is great to get people who are experts. Thanks again. ,5
299769,15-DEC-11,14-DEC-11,Robert,,en,207.219.69.199,james.blight@sympatico.ca,14248996,000000121905527,5,5,Rep was courteous and patient- good job. More information could be supplied on computer error message on nature of problem.,4
299770,15-DEC-11,13-DEC-11,Kamel,,fr,65.92.84.187,faugas05@sympatico.ca,14234944,000000121868846,5,5,,5
299771,15-DEC-11,14-DEC-11,Mohammed,,en,70.26.18.90,mcgee_5@sympatico.ca,14251606,000000121889835,4,4, Increase my understanding of the problem and how to prevent it in the future.,4
299772,15-DEC-11,14-DEC-11,Shirin,,en,74.15.100.232,jagl@bell.net,14248972,000000121886274,4,4,"I called Tues night and after over half and hour on the line the tech told me that there was work being done on the lines in my area and that it should be resolved shortly.  It  seems to me that this should have been the first thing to verify prior to anything else.
The next morning my problem was still not resolved, so I called again.  This time the tech was succesful and ensured that my Internet worked before ending the call.  Great service at that time; much better than the previous evening.
While the tech goes on to do something and leaves the customer on the line to wait, sometimes for several minuted, there is nothing on the line and it is difficult to know that we are still connected.  It may be useful to play some music or make some noise so that the caller is not constantly wondering if there is anyone at the other end of the line.",4
299773,15-DEC-11,12-DEC-11,Andrea,,en,67.70.87.248,mportelance@sympatico.ca,14225448,000000121843640,3,1,The representative promised to call back the next day. That did not happen.,1
299774,15-DEC-11,14-DEC-11,Ahlem,,fr,76.71.195.236,marcelblanchet@bell.net,14251254,000000121890016,5,5,,5
299775,15-DEC-11,14-DEC-11,Shiann,,en,70.29.18.96,rhercz@sympatico.ca,14253624,000000121891146,5,4,Audio quality on call was very poor--volume was almost too low to hear. ,4
299776,15-DEC-11,14-DEC-11,Mudilyar,,en,76.71.182.227,camosin@bell.net,14245500,000000121896101,5,5,nothing. everything was great.,5
299777,15-DEC-11,13-DEC-11,Med Amine,,fr,74.15.115.113,pierre.richard4@sympatico.ca,14240470,000000121879276,4,4,Apres un premier appel si le probleme persiste envoyer un technitien,5
299778,15-DEC-11,14-DEC-11,Luis,,en,209.226.177.85,bbolsius@sympatico.ca,14244912,000000121893912,5,5,"Nothing - I'm on dialup and after giving me instructions, he would give me time to perform them.  He called me back each time to check and with his help, the problem was solved. He was courteous and his instructions were clear.  I was very pleased with the service I received.",5
299779,16-DEC-11,15-DEC-11,Porushotham,,en,70.27.133.43,jchirrey@bell.net,14261458,000000121923987,3,3,"I think the problem is with microsoft, something to do with 32/64bit connection to internet, not all problems were resolved, I did not realize that it affected links to emails.  so the technician was not aware",
299780,16-DEC-11,15-DEC-11,Orlando,,en,74.14.109.8,cubsandpuppies@sympatico.ca,14258816,000000121923518,5,5,none,5
299781,16-DEC-11,15-DEC-11,Gustavo,,en,174.88.13.54,rpbryer@sympatico.ca,14266054,000000121909685,3,3,You left me without a phone for a whole day and then the next day you left me without internet for a day. Both issues were the fault of poor administration since your tech's doing service work had an old address for this account.,2
299782,16-DEC-11,15-DEC-11,Edwitch,,fr,184.145.191.155,j.gasse@sympatico.ca,14261184,000000121913794,5,5,"Dans cas ci, bel accueil qui a eu comme conséquence de calmer mon irritabilité",5
299783,16-DEC-11,14-DEC-11,Fatma,,fr,66.131.172.28,j-fhebert@sympatico.ca,14248804,000000121886725,3,2,Régler mon probleme une fois pour tout. Je vais encore devoir rappeler. Sa fait 6 mois que le problème perdure. Je ne suis plus capable. ,1
299784,16-DEC-11,14-DEC-11,Mohammed,,en,184.146.106.114,stephen.mok@sympatico.ca,14254952,000000121899159,5,5,,5
299785,16-DEC-11,15-DEC-11,Mudilyar,,en,174.88.100.90,Jamel.Chetrat@bell.net,14256506,000000121926748,4,4,,5
299786,17-DEC-11,16-DEC-11,Mohamed Abdelkader,,fr,76.65.77.206,jeansusan@sympatico.ca,14273090,000000121944780,5,5,non tres bien merci,5
299787,17-DEC-11,16-DEC-11,Med Ramzi,,fr,76.67.181.109,fredlaroche@sympatico.ca,14271738,000000121942697,5,5,on m avait dit qu`on m envoyait un modem wi-fi sans frais et sa faisait déja 3 semaine et toujours rien donc j ai rapppeler et la je vais l avoir mais avec des frais de 19.95 frais d envoie  donc ?????,3
299788,17-DEC-11,16-DEC-11,Radhika,,en,70.50.195.114,qormija@sympatico.ca,14276476,000000121948408,4,4,,5
299789,17-DEC-11,16-DEC-11,Leah,,en,69.157.57.41,ajwatkins@sympatico.ca,14268608,000000121941311,5,5,,4
299790,17-DEC-11,16-DEC-11,Houssem,,fr,184.148.252.197,leo.laroche@sympatico.ca,14274212,000000121950199,5,5,,5
299791,16-DEC-11,15-DEC-11,Cathrine,,en,70.50.194.36,djheys@sympatico.ca,14259352,000000121916228,3,2,"Better English to better understand what I was asking ""Is there newer technology in routers than what I am renting?""",3
299792,16-DEC-11,15-DEC-11,Amel,,fr,184.144.189.31,clolapointe@sympatico.ca,14258636,000000121911207,4,4,,4
300259,16-DEC-11,14-DEC-11,Nizar,,fr,70.49.53.196,toyogert@sympatico.ca,14255600,000000121892361,4,4,,4
300260,16-DEC-11,15-DEC-11,Michel,,en,70.27.68.177,corey007@sympatico.ca,14258726,000000121928060,3,2,,3
300261,16-DEC-11,15-DEC-11,Pamela,,en,70.31.38.37,ga.greenwood@sympatico.ca,14260190,000000121921932,4,4,My call was to upgrade and the woman I dealt with did the work well.  I had been having problems with my Mac internet connections for some time and it took an APPLE techie to advise me that I should have had my security upgraded to WPA.  Bell could have advised me much earlier that it no longer used WEP security.  There are limits to do it yourself technical support.,2
300262,16-DEC-11,15-DEC-11,Elmer,,en,65.92.5.186,al.soltani@sympatico.ca,14244154,000000121906120,4,4,,5
300263,16-DEC-11,12-DEC-11,Mir,,en,184.145.93.249,keithatkinson@sympatico.ca,14222842,000000121843646,4,4,"Not much.  Just prevented the problem in the first place.  However, as no one can figure out what caused it, that is probably redundent.",4
300264,17-DEC-11,16-DEC-11,Flahi,,fr,70.55.165.130,gillesmetivier@sympatico.ca,14272072,000000121934968,4,4,"J'ai de la difficulté à comprendre que le dernier intervenant ait résolu mon problème d'accès dans les 15 minutes de mon appel téléphonique, alors que l'intervenante de mercredi par clavardage, qui a très bien sa démarche de recherche et résolution, m'a laissé avec une note qu'il fallait attendre de 2 à 3 jours pour que mon accès courriel soit débloqué. J'ai du appeler vendredi pour que ça se fasse vraiment...",4
300265,17-DEC-11,16-DEC-11,Lise,,fr,70.50.153.82,gskhoury@sympatico.ca,14272252,000000121943779,4,3,ETRE PLUS PRECIS DANS LE SUIVI QUI EST MANQUANT,4
300266,17-DEC-11,16-DEC-11,Mohamed Sabry,,fr,174.88.228.169,patremblay@sympatico.ca,14276130,000000121944441,5,5,"La réponse d'un(e)  conseiller(e)  est toujours préférable.
Je me demande comment il se fait que je
cumule ces problèmes d'internet depuis
ces dernières semaines.  Tout allait si
bien avant.",4
300267,17-DEC-11,16-DEC-11,Carmen,,en,174.95.48.245,bill_angie@sympatico.ca,14269298,000000121934434,5,4,,5
300268,17-DEC-11,16-DEC-11,Balaji,,en,70.30.71.226,skraguljac@sympatico.ca,14277674,000000121945180,5,5,,5
300269,17-DEC-11,16-DEC-11,Lokeswaran,,en,216.209.175.82,springbok1@sympatico.ca,14277806,000000121943100,5,5,have the technition speak according to the callers hearing ability.,5
300270,17-DEC-11,13-DEC-11,Ashley,,en,72.38.79.2,robert.graham@sympatico.ca,14241136,000000121865435,4,4,,4
300271,17-DEC-11,23-NOV-11,Sourour,,fr,184.145.173.192,l.montmarquet@sympatico.ca,14077948,000000121427278,4,4,non,5
300272,17-DEC-11,15-DEC-11,Kanchumarthi,,en,174.94.21.216,lloyd.hopkins@sympatico.ca,14263030,000000121917663,1,1,"The person I spoke with on Thursday did not resolve my problem. He told me it would be 24-48hrs before anything could be done. I told him I was not satisfied with that and he said he would put it in a priority sequence.He was more interested in taking over control of my computer than resolving the issue at hand. He got extremely upset with me that I did not have a mobile phone with texting capabilities.

After having waited almost the 48hrs, I called again and this time spoke to a very polite young lady who in a very few minutes had my email up and running in good order. She certainly knew what she was doing compared to the young man on Thursday. Not once did she ask to take control of my computer.",4
300273,17-DEC-11,16-DEC-11,Sonia,,fr,67.68.88.25,cr-kelly@sympatico.ca,14270260,000000121933172,5,5,,4
300274,17-DEC-11,16-DEC-11,Abid,,en,50.100.151.145,rhollow@sympatico.ca,14276776,000000121946737,5,5,,4
300275,17-DEC-11,16-DEC-11,Anirban,,en,70.48.252.253,fpcourville@bell.net,14271654,000000121941508,5,,was told that Bell repair was coming in to fix bad connection no later then 12 noon its now 10:20 getting a little worried ,5
300276,17-DEC-11,16-DEC-11,Kumar,,en,174.92.15.196,esmneuhof@sympatico.ca,14271410,000000121933365,4,3,Strengthen the wireless internet connection further so that our devices run faster and so that we don't keep losing our connection.,4
300277,17-DEC-11,14-DEC-11,Giovanni,,en,174.92.136.204,ecdyk@sympatico.ca,14247110,000000121903255,4,4,,4
300278,17-DEC-11,16-DEC-11,Grace,,en,65.95.109.220,justy@sympatico.ca,14273646,000000121935375,1,1,Offered to help get rid of the virus that was on my computer since I did not know how to do this on my own. I pay for and use Bell's antivirus protection and couldn't believe no help was offered and I was told to contact a company to fix my virus problem!,1
300279,17-DEC-11,16-DEC-11,Nejib,,en,70.53.216.9,claude750@sympatico.ca,14270106,000000121938913,3,3,,4
300280,17-DEC-11,16-DEC-11,Sofien,,fr,70.48.111.253,siredoucet@bell.net,14277636,000000121937760,5,5,,5
300281,17-DEC-11,16-DEC-11,Karla,,en,76.70.80.211,jgray@sympatico.ca,14273184,000000121950646,5,5,,5
300282,17-DEC-11,14-DEC-11,Ameer,,en,184.147.127.183,ljscully@sympatico.ca,14238116,000000121882627,4,4,"The first person I had for help kept leaving me on the phone for 5 to 10 minutes and doing nothing, she did this twice. Then at 7:30 pm. she said she would phone me back at 8:00 pm. which she never did. The seond person was a male and was very helpful. ",3
300283,17-DEC-11,16-DEC-11,Eric,,en,64.231.95.228,ivan4@sympatico.ca,14272726,000000121938863,3,2,COMPUTER STILL VERY SLOW AND I AM SUPPOSED TO HAVE HIGH SPEED INTERNET ????,4
300284,17-DEC-11,16-DEC-11,Ayesha,,en,184.147.126.154,margaret.morris@sympatico.ca,14274878,000000121937763,5,4,Technician was excellent.  Went out of her way to help.  Called back to ensure problem had been resolved and still working.,5
300285,17-DEC-11,16-DEC-11,Jamel,,fr,65.93.3.192,sophie012@sympatico.ca,14277772,000000121943667,5,5,rien,5
300286,17-DEC-11,16-DEC-11,Tyrone,,en,174.91.129.153,tadco@sympatico.ca,14278092,000000121932779,5,4,,4
300287,17-DEC-11,16-DEC-11,Andrea,,en,72.1.195.8,lmw@sympatico.ca,14274424,000000121948468,3,1,"She kindly sent the problem ""up the line"" however Internet is still not working as of Saturday - I am at a local library accessing it.   She did have me try to reset the modem before contacting another person.  There has been an issue all of Friday with my home internet.",3
300288,14-DEC-11,13-DEC-11,Natalia,,en,69.158.76.10,anne.bock@sympatico.ca,14231928,000000121866939,3,3,I'll see how the changes work before I make a comment,3
300289,14-DEC-11,13-DEC-11,Deepak,,en,50.101.224.228,theoharas@sympatico.ca,14242642,000000121869009,5,5,bell tech is the best,5
300290,14-DEC-11,13-DEC-11,Sushil,,en,70.52.186.21,bahiaone@sympatico.ca,14232212,000000121872937,5,5,,4
300291,14-DEC-11,13-DEC-11,Emylie,,fr,70.26.203.133,dr_elbow@bell.net,14234478,000000121863364,5,4,Emylie fut génial avec moi et pour votre compagnie. Elle a éteint le feu allumé par une employé de bell mobilité,4
300292,14-DEC-11,13-DEC-11,Rodolfo,,en,67.68.50.66,jmelnyrph@sympatico.ca,14236882,000000121882196,1,1,the person i was dealing with salvador (705377) hung up on me when he could not resolve the problem,1
298774,13-DEC-11,12-DEC-11,Danny,,en,64.231.199.243,sareeve@sympatico.ca,14227934,000000121834961,1,1,"The person I spoke with was unable to comprehend what the the actual problem was. He insisted the problem was with my computer when in fact it was outside of my computing environment

He did not understand the process of how emails are transferred to the POP folder once I click the ""Get Mail"" button on my computer and how they are downloaded to my email client (Apple Mail).

All he could say was that the problem was with my my email client and he would raise it to a level 2, which could take up to 72 hours to resolve - 72 hours - gotta be kidding me!

Five minutes after I had terminated the support call I tried ""Get Mail""  again - something magic happened outside of my email client and I received my mail without making any changes to any of my mail settings. 

So where does the problem lie? -  in my system or at Bell?

Train your staff better so they can actually be of some assistance.

This was one of the worst support calls I have ever encountered - Bell is right up there with the ""Apple Genius"" people - brainwashed and ill informed

Seems you train your people to deny a problem exists within your environment - or perhaps you just want us to  ""Go Away""

If that is your plan then I will gladly find an alternate service provider for ALL my internet and telephone services

FYI - I have experienced this problem several times in the past and each time is resolved itself - unfortunately, yesterday I had the time to actually follow up with Bell Support - mostly I just wait and it resolves itself just like yesterday

This problem is becoming more frequent, so I would suggest you find the root cause and fix it

BTW - access to my mail via a browser interface IS NOT a solution - as suggested by you support person - it's a workaround - your customers deserve solutions!",1
298775,13-DEC-11,12-DEC-11,Zulfiquar,,en,64.231.201.243,shalommyfriend@bell.net,14228150,000000121847991,2,5,"The service I received did fix the technical issue and for that I am grateful.  However, it took 2 phone calls; the first representative and I were cut off and although I had already given him my telephone number he neglected to call me back.  After waiting several minutes I called again, went through the ridiculous recording and finally got a real person again.  Firstly, I was unable to understand the man's accent but when he called me back (he was having issues with his head set . . . his name, by the way, is Ali).  the static on the line and his headphone issue was solved.  I was on the phone with Ali for more than half an hour, I'm sure you must have records, but at least my internet service is now working well.  

The far more serious matter occurred at the end of our conversation.  I was disgusted and am still feeling physically ill by his disgraceful behaviour.  He actually had the unmitigated gall to remotely write (he was typing into a page on my bell mail) ""merry christmas!  I am absolutely sickened at his behaviour!  I do not allow such pagan propaganda into my home whether virtually or tangibly.  Your representative needs  to be disciplined for such impudence and even more so for his assumption that I would take kindly to such an insulting and filthy remark.  Kindly contact me at my home telephone number regarding this very disturbing matter.

Miss Clara C. R. Sheffe
705-737-5847
",1
298776,13-DEC-11,12-DEC-11,Sujay,,en,174.91.52.112,lpace@sympatico.ca,14223822,000000121835584,3,1,"The gentleman said he would call back to see if I found the modem cord, and he didn't.  I fixed the problem myself.",2
298777,13-DEC-11,12-DEC-11,Elvis Francisco,,en,65.92.109.202,dolejsi@sympatico.ca,14218870,000000121853621,4,4,"It took 4 days and 5 phone calls to get our Internet back up and running. This was after it had been disconnected by Bell to install Fibe TV. We waited all day Saturday for the technician to arrive, but they never showed up.  When we phoned to follow up (twice) about the status, we were told that some technical 'glitch' had happened, and the dispatch had been cancelled. Our Internet was still disconnected, and no one could seem to fix it. 
Furthermore, a Bell representative came to our house one month ago and sold us a promotion that didn't exist (6 months of free Fibe TV and 2 free PVRs). 
The first time the technicians came to install Fibe TV, Bell sent ExpressVu technicians instead, so we had to reschedule the appointment.
I can go on and on about this, but ultimately it doesn't matter. When we decided to forget about the Fibe TV order and cancelled it, customer service was all too happy to oblige, and did not offer any apologies. I guess Bell does not want our business after all.
The customer service representative on Monday was very helpful, and fixed the Internet problem - however the entire experience has been incredibly stressful and unprofessional. We are looking to cancel all our accounts with Bell in the near future.",1
298778,13-DEC-11,12-DEC-11,Hassen,,fr,67.68.216.41,pieray@sympatico.ca,14226522,000000121846663,2,,pour une deuxieme fois demande de m envoyer mon état de compte internet par poste Canada réponse imposible pouquoi ca couterait deux dollars .Suposément a l avenir je recevrer mon état de compte part internet l avenir le dira ........,1
298779,13-DEC-11,12-DEC-11,Houcem,,fr,76.65.85.214,desterres@sympatico.ca,14218684,000000121845603,3,2," Étant donné que présentement je suis en fauteuil roulant suite à une opération et que je n'avais pas accès à tous mes appareils électroniques car il y en au sous-sol de ma résidence,un technicien devait me téléphoner le lundi 12 déc à 19.00 hres car mon conjoint allait être présent et cela aurait permis d'effectuer des vérifications sur la ligne .
Il m'avait expliquer qu'il aurait bloqué la ligne et que mon conjoint  et le technicien auraient communiquer par le cellulaire.
Donc je n'ai eu aucun appel du technicien.
Par contre je dois avouer que ce matin
tout fonctionne bien
donc à suivre.....",3
298780,13-DEC-11,12-DEC-11,Med Amine,,fr,76.64.137.119,robert.laplante@sympatico.ca,14227410,000000121849917,4,5,,5
298781,13-DEC-11,03-DEC-11,Walid,,fr,70.26.177.157,gilajoie@bell.net,14192518,000000121669428,5,4,,4
298782,13-DEC-11,13-DEC-11,Sofiene,,fr,67.68.134.81,l_berube@sympatico.ca,14223172,000000121858363,4,4,,5
298783,13-DEC-11,12-DEC-11,Ajay,,en,174.88.150.206,hans.hille@sympatico.ca,14220790,000000121841718,5,4,,5
298784,13-DEC-11,12-DEC-11,Vidya,,en,64.231.42.246,cecarch@sympatico.ca,14217376,000000121835710,5,5,perhaps having latest product knowledge,5
298785,13-DEC-11,12-DEC-11,Basker,,en,64.229.94.153,alsopb@bell.net,14215584,000000121841137,3,3,,3
298786,13-DEC-11,12-DEC-11,Sabrine,,fr,76.67.202.248,michelle.laprise@sympatico.ca,14225046,000000121844526,4,4,,4
298787,13-DEC-11,12-DEC-11,Moemen Belleh,,fr,70.29.146.51,h.campeau@bell.net,14220726,000000121844029,4,4,"Rien de plus pour le moment....
merci,
",4
298788,13-DEC-11,12-DEC-11,Jose,,fr,76.71.236.252,bdesrosiers96@sympatico.ca,14216318,000000121833500,5,4,,5
298789,05-DEC-11,30-NOV-11,Sam,,en,70.53.116.212,dvdgray@sympatico.ca,14154492,000000121597329,1,1,,2
299255,14-DEC-11,13-DEC-11,Pradheep Kumaar,,en,142.40.135.244,tgiantsopoulos@sympatico.ca,14242596,000000121868098,1,3,"I spoke to several people from Bell that day.  A few things you could do to improve my experience:

1) If my call is going to be routed to an ""English speaking"" person in the French call centre, please ensure that person can actually understand and communicate in English.

2) I had to speak with both the Home Phone and Internet people and it's a awful that they can't transfer me between each other.  I had to repeatedly call back and forth between Home Phone and Internet because my call couldn't be transfered.

3) Ensure that your reps have a grasp of logic and critical thinking skills.  My trouble was my phone line was disrupted because the the filter I use on the line because of the Internet failed.  When I unplug the filter, the phone worked but the internet connection was spotty.  When I plugged the filter in, the Internet worked beautifully but the phone didn't work at all.

Me: When the phone line is plugged into the filter, the phone doesn't work

CSR: Unplug the filter and see what happends

Me: when I unplug the filter, the phone works (but I hadn't yet realized the internet was now disrupted)

CSR: great, problem solved

Me: Do I n-e-e-d to use the filter?

CSR: yes, you need a filter on the phone line because you have high speed internet

Me: But when I use the filter, the phone doens't work

CSR: So, unplug it and you're fine

Me: But you said I need a filter

CSR: Yes, that's correct

Me: But when I used the filter that you say I need, the phone doesn't work.   Therefore, the problem persists!!

The agent I spoke with had an utter lack of understanding of basic logic and the flaws in what he was saying to me.",2
299256,14-DEC-11,12-DEC-11,Cathrine,,en,70.52.229.92,drmcilroy@sympatico.ca,14219012,000000121857405,3,2,"I had difficulty understanding her, she was very kind and tried to be helpful",5
299257,14-DEC-11,13-DEC-11,Mahesh,,en,184.145.88.110,qatz@sympatico.ca,14226760,000000121858598,5,5,"Mahesh was perfect.
Thank you very much.",5
299258,14-DEC-11,13-DEC-11,Deepika,,en,70.55.132.226,lynda.donelle@sympatico.ca,14238398,000000121868887,4,,It turned out I needed a new adapter and I would have preferred to be able to pick it up at a Bell boutique than wait for a delivery.,5
299259,14-DEC-11,13-DEC-11,Mike,,en,184.147.57.197,lconde@sympatico.ca,14237882,000000121869381,3,4,Offer the same deal as if I was a new customer.,3
299260,14-DEC-11,13-DEC-11,Quintin,,en,174.93.124.232,john.wrigg@sympatico.ca,14237006,000000121868642,4,4,"The fellow was very knowledable but to be able to respond properly to your survey I need to receive the modem adapter so that I will be able to use my computer at home... I am currently using someone elses computer as I do not have internet reception until the power light turns green on the modem...
I am a Bell retiree... although I am not happy for having been forced to retire from Bell... I will always try to remain a Bell customer as Bell is close to my heart... not necessary its executives...",5
299261,14-DEC-11,13-DEC-11,Divya,,en,67.70.162.124,dweowhb@sympatico.ca,14234566,000000121874579,5,5,"let me know when im paying too much for the time i use internet,perhaps recomend cheaper rate,i use my computer...maybe,2hrs a month,usualy less",5
299262,14-DEC-11,13-DEC-11,Adam,,en,76.64.162.202,a-m.wilhelm@sympatico.ca,14231318,000000121865055,5,5,n/a,5
299263,14-DEC-11,28-NOV-11,Mohd,,en,70.54.103.254,allrite1@sympatico.ca,14124582,000000121533961,2,,stay with the problem until it is right.10 days with no service is not right.,4
299264,14-DEC-11,13-DEC-11,Leni,,en,174.91.157.67,frances.slavenburg@sympatico.ca,14235090,000000121869394,4,4,,4
299265,14-DEC-11,13-DEC-11,Edward,,en,174.88.9.136,themccreadies@sympatico.ca,14242638,000000121881756,4,5,,4
299266,14-DEC-11,13-DEC-11,Mohamed Nidhal,,fr,70.48.118.69,jm_stpierre@sympatico.ca,14236868,000000121878019,2,4,"trop de periode d attente entre chaque 
intervenant .parfois 20 minute",2
299267,15-DEC-11,14-DEC-11,Kate,,en,74.14.106.193,jgzhao@sympatico.ca,14249388,000000121897837,4,5,"Get the things done at one time, so the customers don't have to call back or follow up. You have many departments within such a big company like Bell, I think it needs better communication internally.",4
299268,15-DEC-11,12-DEC-11,Alisia,,en,76.69.237.236,austin19@sympatico.ca,14216064,000000121845008,4,4,Nothing comes to mind.,4
299269,15-DEC-11,20-OCT-11,Mehdi,,fr,69.156.171.50,aboulianne_13@sympatico.ca,13694144,000000120699205,5,5,on m a bien dirigé,5
299270,15-DEC-11,13-DEC-11,Brenda,,en,174.88.216.246,jcwik@sympatico.ca,14236552,000000121869646,5,5,,4
299271,16-DEC-11,15-DEC-11,John,,en,69.158.178.49,martinm@bell.net,14263670,000000121917724,4,4,I didn't understand why my Internet became disconnected and what caused that.,5
299272,16-DEC-11,14-DEC-11,Khan,,en,70.24.26.110,jeffmoore@sympatico.ca,14249270,000000121898141,5,5,Very good. I was told they would do more research and call back within an hour. I was called back in about 15 minutes-needed new modem. Received it in 2 days! Excellent. This is why I stay with Bell and have been for about 15 years for Internet.,5
299273,16-DEC-11,15-DEC-11,Elizabeth,,en,184.147.235.60,marvyncarmen@sympatico.ca,14263686,000000121916372,1,,"Don't misrepresent, don't lie!!!!!
Called Thursday pm, because lost internet connection. Was told it was a line problem and would be down until Saturday am. I said that was totally unacceptable, and after a run around a technician had my connection restored within 10 seconds! Amazing!!!!
I had to make an earlier phone call because there was an annual modem charge on my November bill. During this call the agent reversed the charge without explaining why and said I was paying for 8gb of data a month but only using 2gb. Advised switching to a different cheaper plan; but didn't say there would a much slower data transfer rate. Felt like I was back on dialup. Had to call to get the service I previously had, restored, supposedly happening Dec 17th
All phone calls were very frustrating/annoying and it was not a pleasant customer experience! ",1
299274,16-DEC-11,14-DEC-11,Quintin,,en,173.34.94.186,sueal@sympatico.ca,14255038,000000121897429,5,5,,3
299275,17-DEC-11,14-DEC-11,Edwin,,en,184.144.134.4,guyandkathyproulx@sympatico.ca,14248286,000000121887243,5,5,,5
299276,17-DEC-11,16-DEC-11,Deepthi,,en,74.114.172.190,fthornhill1@bell.net,14271774,000000121936377,4,3,,4
299277,17-DEC-11,16-DEC-11,Dawood,,en,64.231.186.219,jtthomas@sympatico.ca,14273588,000000121935869,4,4,"when I first contacted Bell tech it was by chat and I got Grant, he took control of my computer and proceeeded to change settings that knocked out my wireless, changed the desktop to wireless and so forth.  I ended up calling Bell tech while he was doing this to get them to stop him.  Dawood was great he changed everything back and got everything working again, Grant needs more training.",3
299278,17-DEC-11,16-DEC-11,Moses,,en,65.92.207.63,darcy.alberta@sympatico.ca,14270506,000000121934932,5,5,,5
299279,16-DEC-11,15-DEC-11,Mohsen,,fr,184.145.220.160,myco@bell.net,14264472,000000121926689,5,5,,5
299793,16-DEC-11,15-DEC-11,Bochra,,fr,174.95.233.237,l.gendron@sympatico.ca,14262618,000000121908466,5,5,,5
299794,16-DEC-11,15-DEC-11,Kamel,,fr,70.29.162.53,arlettedumonceau@sympatico.ca,14257288,000000121926676,5,5,rien de plus n'était nécessaire,5
299795,17-DEC-11,16-DEC-11,Tayssir,,fr,67.68.125.155,eve.demers@sympatico.ca,14271438,000000121946700,2,1,"Mon dossier me dit que j'ai le forfait «Performance». Sur votre site Internet, il est mentionné que ce forfait coûte 44,95 $ (après une période de rabais de 12 mois) et que cela donne droit à 60 Mo.

Je paye effectivement 44,95 $ (plus des frais de location de modem) mais je n'ai droit qu'à 30 Mo, si bien que j'ai été facturé en excédent le mois dernier.

Au téléphone, on me dit qu'il m'en couterait 47,95 $ (parce que je suis un vieux client fidèle !!!) pour avoir droit à 60 Mo (+ des frais d'acquisition du modem ?). Je ne vois ça nulle part dans votre offre de services sur votre site Internet ???

Pas loin de la fausse représentation et surtout, drôle de manière de traiter ses clients fidèles depuis tant d'années...

Je vais examiner sérieusement l'offre de Videotron. Même les mammouths peuvent un jour disparaître...",1
299796,17-DEC-11,16-DEC-11,Alexandra,,en,70.29.143.192,unicornkat@sympatico.ca,14278476,000000121937312,5,4,"make sure that all of your employees are as helpful as Alexandra (as well as the previous two people, Emmanuel and Nick) have been.  All three of them have gone out of their way to be extremely helpful and polite and not condescending.  Perhaps one of these days ""Ol Ma Bell"" will be back to what it was when my Dad first started working for them - when the customer was valued over the dollar!!
",3
299797,17-DEC-11,16-DEC-11,Shawn,,en,174.95.132.115,ariebakker@sympatico.ca,14268924,000000121941636,3,3,Knowledgeable rep. Made changes to my account and promised changes would take effect in a few days ,3
299798,17-DEC-11,16-DEC-11,Steve,,en,174.88.1.252,vince.vetro@sympatico.ca,14278586,000000121938102,2,1,Answer the phone.  I was on hold at least 1 hour,1
299799,17-DEC-11,16-DEC-11,Sujay,,en,69.156.17.138,jenniferoreilly@sympatico.ca,14273130,000000121937515,5,5,,4
299800,17-DEC-11,14-DEC-11,Gattu,,en,65.93.103.204,marion.adler@sympatico.ca,14251360,000000121903025,4,4,"I loved the lady i spoke with - but boy was she a fast talker. When I asked her to slow down - she was very understanding and we had a pleasant exchange. She spoke excellent English. It does disappoint me that Bell outsources its employees to India though - I will probably be switching to Wightman in the new year. Much less expensive - and run locally. Globalization may be great for big companies like Bell - but it isn't so great for those of us unemployed and struggling here. For me it isn't about the quality of the service so much - I liked the woman I spoke with and thought she did a great job - it is the larger problem of corporate attitudes toward the bottom line - and what and who is sacrificed for profit without consideration for the many other 
profits that aren't measured in financial terms. For what its worth the general perception I get when talking to friends is that Bell has a bad reputation as a corporate entity although the customer service seems fine.",2
299801,17-DEC-11,16-DEC-11,Basho,,en,70.49.182.169,ranga@sympatico.ca,14276568,000000121950248,4,4,Resolve the problem 3 days ago.,3
299802,17-DEC-11,16-DEC-11,Anis,,fr,174.88.160.98,eshaddad@bell.net,14271402,000000121949130,5,5,Rien c'était parfait.,5
299803,17-DEC-11,16-DEC-11,Selene,,en,65.92.1.191,john.w.white@sympatico.ca,14273402,000000121943772,5,4,Not much really. I initially was speaking with a Bell representative about my Bell TV service. After that conversation I said I had a question regarding my Internet service and I was transferred so it was relatively easy. I do not have any suggestions to improve the experience other than having some difficulty in getting to speak with a Bell representative in the first place. For you reference my Internet inquiry was resolved under Confirmation #121943772. ,4
299804,17-DEC-11,16-DEC-11,Taha,,en,64.228.228.43,patty1@bell.net,14276158,000000121943225,5,5,,4
299805,17-DEC-11,14-DEC-11,Khan,,en,70.49.148.71,mikeph@sympatico.ca,14251934,000000121894677,3,2,Provide internet service that doesn't fail that often.,3
299806,17-DEC-11,16-DEC-11,Bumi,,en,184.147.216.238,g.katoen@sympatico.ca,14271796,000000121947425,5,4,,5
299807,17-DEC-11,15-DEC-11,Richard,,en,174.95.181.32,violet.elson@bell.net,14267650,000000121920518,5,5,"Nothing
",5
299808,17-DEC-11,16-DEC-11,Rowena,,en,76.71.93.46,jc.booth@bell.net,14272996,000000121937714,3,2,,2
299809,17-DEC-11,15-DEC-11,Jamie,,en,174.95.218.246,hevans7@sympatico.ca,14260902,000000121928843,2,2,"This follow-up customer service survey email went to my wife's email address which is hevans7@sympatico.ca.... whereas my email address is pevans6@sympatico.ca.... why is this happening.... ? This is the problem which has not been solved.... If I need a password change or whatever while I am abroard it goes to my wife's email..... that's no good to me..... it should go to pevans6@sympatico.ca not to hevans7@sympatico.ca.
Please try to resolve this for me. Thanks. This is only one of many problems I have had with Bell over the last few years.... one of which cost me a dreadful financial loss....Paul Evans",1
299810,17-DEC-11,14-DEC-11,Benjamin,,en,174.91.156.229,boponpep@sympatico.ca,14245270,000000121905525,3,2,Completed the repairs that night.,2
299811,17-DEC-11,15-DEC-11,Jose,,en,67.71.9.175,b.m.webber@sympatico.ca,14257420,000000121918334,5,5,"Jose was very patient and did an excellent job in correcting my problem.
He did a thorough examination and covered everything to improve the function of my computer especially since its not exactly the latest model on the market. If the rest of your staff is as competent as Jose then you have a great team for customer satisfaction.",5
299812,17-DEC-11,14-DEC-11,Salvador,,en,174.88.8.144,growes@sympatico.ca,14248232,000000121899800,1,1,"Keep your own control of email resets and customer ID's instead of using Microsoft's servers.

I went on to 'live.com' and fixed it myself (12/17/11 11:45AM).
",
299813,17-DEC-11,16-DEC-11,Anis,,fr,24.202.128.147,jcorbeil@sympatico.ca,14273020,000000121947442,3,3,,1
299814,17-DEC-11,16-DEC-11,Jessica,,en,76.64.1.197,ejohnstone@sympatico.ca,14271278,000000121943900,5,5,nothing,4
299815,17-DEC-11,14-DEC-11,Imed,,en,76.64.122.141,trottir@sympatico.ca,14255654,000000121900363,1,2,"Solved the problem sooner.
The problem occurred on Dec23, and wasn't solved before Dec 18th",2
299816,17-DEC-11,15-DEC-11,Abraham,,en,174.94.34.146,don.bouch@sympatico.ca,14259450,000000121907371,3,4,,4
299817,17-DEC-11,16-DEC-11,Henry,,en,70.26.111.14,dom.pet@sympatico.ca,14270934,000000121946589,5,5,,5
299818,15-DEC-11,14-DEC-11,Susy,,en,64.231.205.199,robin.randall@sympatico.ca,14253896,000000121903435,4,4,,4
300293,14-DEC-11,13-DEC-11,Cindy,,en,70.50.104.158,dmeg24@sympatico.ca,14234332,000000121880901,4,5,"Too many times ""Not responding"" appears. Printing documents from Sympatico mail is unreadable. I have to transfer the documents to Outlook Express to print.",3
300294,14-DEC-11,13-DEC-11,Steph,,en,64.229.84.185,ronpoulsen@sympatico.ca,14241284,000000121863937,5,5,,4
300295,14-DEC-11,13-DEC-11,Inobel,,en,174.92.87.88,jcfunk@sympatico.ca,14236540,000000121872460,5,5,"My recent experience was very good; it's just that Bell charges too much for all of their services.",4
300296,14-DEC-11,13-DEC-11,Sharon,,en,70.27.74.110,angatang@sympatico.ca,14231884,000000121868659,5,3,"when I was given credit for my modem, I  understood that i was for the full year of my contract",4
300297,14-DEC-11,13-DEC-11,Madhu,,en,74.14.158.120,miyax@sympatico.ca,14239426,000000121873045,5,5,nothing,5
300298,14-DEC-11,13-DEC-11,Sihem,,fr,70.31.132.155,louisseguinholdings@bell.net,14238264,000000121863460,1,1,"Si vous aviez du personnel francophone d'ici qui comprend ce que je veux dire, ça aiderait énormément. J'ai fait rajouter une autre adresse Courriel et je suis maintenant incapable d'accérer à ma première adresse Courriel. ",1
300299,14-DEC-11,13-DEC-11,Hugo,,en,65.92.145.63,justice@bell.net,14237260,000000121876565,4,4,lower our rates,4
300300,14-DEC-11,12-DEC-11,Alejandro,,en,65.94.56.65,tonyabdo@sympatico.ca,14229396,000000121854875,5,4,Every thing went perfect,5
300301,14-DEC-11,12-DEC-11,Edward,,en,65.94.56.65,tonyabdo@sympatico.ca,14229398,000000121844450,5,5,Perfect,5
300302,14-DEC-11,13-DEC-11,Dashrathan,,en,76.66.133.49,tomrose1@sympatico.ca,14242790,000000121864577,3,2,Requested that the technician coming to my house Dec. 16th wear protective covering on his shoes or remove them!  I was told to spread sheets on the carpet!,3
300303,14-DEC-11,14-DEC-11,William,,en,174.89.109.232,peter.drummond@sympatico.ca,14240366,000000121882395,5,5,,5
300304,14-DEC-11,05-DEC-11,Martina,,en,70.27.183.77,mwbarkwell@sympatico.ca,14211706,000000121698193,1,1,We were left with over 16000 e-mails to get rid of also the computer would not shut down properly and our mail would not go. We had to get a man to come in and fix all of this which cost us $80.00. This should not have happened!!!!!!!!,2
300305,14-DEC-11,13-DEC-11,Claudia,,en,70.55.132.226,lynda.donelle@sympatico.ca,14238400,000000121869333,4,4,I explained that in my previous survey but I will say that I am very happy that the problem was solved and I am back on-line.,5
300306,14-DEC-11,13-DEC-11,Mukesh,,en,70.31.121.158,cbertrand@sympatico.ca,14233056,000000121869145,4,4,I have been told 4 times that I would be getting a new modem. Hopefully this time it will happen and resolve my issue.Thanks,4
300307,14-DEC-11,13-DEC-11,Fourat,,fr,70.52.75.143,mart_lemieux00@bell.net,14238868,000000121873516,4,4,"Rien de plus,le probleme me semble regler pour le moment.",4
300308,14-DEC-11,13-DEC-11,Mehdi,,fr,50.100.164.210,arras@bell.net,14232030,000000121871926,5,5,Continuer dans la même lignée.,5
300309,14-DEC-11,13-DEC-11,Sarra,,fr,67.68.4.140,liliane.h@bell.net,14238000,000000121868935,5,5,"Rien du tout ,une personne charmante à répondu à mes questions
Merci ",5
300310,16-DEC-11,15-DEC-11,Wissem,,fr,174.88.119.43,monicl@sympatico.ca,14264322,000000121907732,5,4,"Je ne l'ai pas demandé mais, je croyais que ça irait de soi. Que je puisse prendre toutes mes adresses courriel au même endroit",5
300311,16-DEC-11,15-DEC-11,Armando,,en,74.14.61.133,azimm@sympatico.ca,14257406,000000121915622,5,5,,5
300312,16-DEC-11,15-DEC-11,Pascal,,en,174.88.5.216,joe.hamilton@sympatico.ca,14261810,000000121913547,2,1,"Nothing against pacal, but i phoned to find out why my service (512 modem) is being cancled and he didn't know why. Not happy that a. $28 service with 10 gb will end and cheapest replacement is $39 and only 2 gb download!",1
300313,16-DEC-11,12-DEC-11,Brent,,en,65.95.177.219,rchcarter@sympatico.ca,14227044,000000121856874,5,5,"Actually part of the problem was my keyboard which I had to replace, so there isn't much more that you could have done.",5
300314,16-DEC-11,13-DEC-11,Iris,,fr,70.29.38.197,pforand@sympatico.ca,14240404,000000121875086,4,4,,4
300315,17-DEC-11,16-DEC-11,Daniel,,en,74.15.61.152,beepow@bell.net,14269178,000000121941783,3,4,"I absolutely dread having to deal with Bell concerning the complicated statements sent out.  If I have a query it can be difficult getting hold a real live person with whom to discuss my concerns.  As well, my arrangements which were made in September were completed overlooked in spite of my receiving confirmation e-mails from Bell.  I desperately want to keep my monthly costs for my bundle down (TV, Internet, 'Phone, but this isn't easy.  I often feel there are many folks who just put up with errors in statements simple because trying to sort it out with Bell is nightmarish!  I am hoping that my statements will settle down to something agreed upon.  By the way, wouldn't it be nice if Bell gave long-terms customers an occasional break with a tiny reduction instead of forever increasing charges.  Barbara Powell",3
300316,17-DEC-11,16-DEC-11,Nawel,,fr,67.70.68.170,sergefaucher@sympatico.ca,14277474,000000121932087,5,5,Tout a été fait dans les circonstances.,5
300317,17-DEC-11,12-DEC-11,Moses,,en,76.70.73.78,dsc3@bell.net,14219030,000000121839834,5,5,in this case nothing,5
300318,17-DEC-11,16-DEC-11,Ahmed Khalil,,fr,76.70.63.37,ginette.rochon@sympatico.ca,14272088,000000121944472,4,5,,3
300319,17-DEC-11,16-DEC-11,Wayne,,en,65.95.134.183,taryn.ployart@sympatico.ca,14278126,000000121937309,4,4,Give me my PVR for the 500.00 dollars I already oayed for three to one year ago instead of making me pay 20.00 for infinite or $6.?? dollars for 36 months more.  ESpecially when new users get it free and I have been loyal for many years.,4
300320,17-DEC-11,16-DEC-11,Jamila,,fr,70.53.188.80,fprieur@sympatico.ca,14271658,000000121932479,5,5,"Tout a été correct.
Mon problème a ét vite réglé.",4
300321,17-DEC-11,16-DEC-11,Mohamed,,fr,76.71.180.21,fortier.suzanne01@sympatico.ca,14271636,000000121935016,5,4,"la langue,,,,,,,J'ai eu un peu de misère à saisir ce qu'il me disait.En faisant répéter on finit par comprendre. J'ai toujours peur de ne pas avoir compris et alors ne pas faire la bonne chose Merci",5
300322,17-DEC-11,16-DEC-11,Sam,,en,174.92.93.250,Jean-Pierre.Kingsley@bell.net,14268278,000000121941720,5,5,Everything was very good,5
300323,14-DEC-11,13-DEC-11,Jeff,,en,65.92.154.36,leslie.brooks@sympatico.ca,14237938,000000121864503,5,4,handled extremely well,5
300324,14-DEC-11,13-DEC-11,Harathi,,en,70.27.131.139,jdternosky@sympatico.ca,14236574,000000121872532,5,4,,5
298790,05-DEC-11,10-SEP-11,Wael,,fr,70.55.99.25,slebreux@bell.net,13208688,000000119782894,5,5,,5
298791,13-DEC-11,13-DEC-11,Lamya,,fr,174.88.87.11,gerard.corbeil@sympatico.ca,14230480,000000121858936,5,5,?????,5
298792,13-DEC-11,12-DEC-11,Sonia,,fr,207.107.241.146,ericfortier007@sympatico.ca,14219388,000000121853643,5,5,Rien de plus.,5
298793,13-DEC-11,13-DEC-11,,,en,209.221.90.250,,,,1,,"Tranfering customer from person to person with not results is abusive



",1
298794,13-DEC-11,12-DEC-11,Seshadri,,en,76.66.87.210,rbartolini@bell.net,14227026,000000121854201,1,1,On Saturday December 10th I spoke with a technician regarding the outdated modem that was provided with my Fibe 16 internet service.  I explained that all of my computers have either Wireless N or Gigabit ethernet cards and are forced to slow down to connect to this technologically outdated modem.  I explained that when I switched to Bell back in September I was told that I would receive the connection hub modem which had the features that I was looking for.  The technician checked with level 2 support and confirmed that although the connection hub modem was usually reserved for the Fibe 25 service they were able to offer it to me if I switch back to the Fibe 16.  He setup an install appointment for December 12th between 5pm and 9pm.  I received a call from the technician Fred at around 6:15pm and was told that he would be onsite shortly.  I checked with Fred to see that he had the proper modem and was told that all he had was the outdated 2Wire modems.  I call Bell support and spoke with Seshadri who told me that I could not get the modem that was promised to me.  I asked to speak with his supervisor and he put me through to Binesh.  He confirmed what Seshadri told me.  I told him that there was a note on the file stating that I had received the ok for the connection hub modem which upon further review he was able to locate in the service order.  He told me that the technician had messed up and I would need to reschedule the install and that the earliest appointment was Thursday.  I told him that I had wasted 3 hours waiting for this technician and that Thursday was unacceptable as the only other time that I was available was Wednesday morning.  At this point Binesh got very rude and told me that it couldnt be done until Thursday.  I told him that this was Bells mistake and that they needed to make it right.  Since I wasnt happy with Bineshs level of service I asked to speak with his supervisor.  Binesh flat out told me no and that his supervisor does not take service calls.  Frustrated with the service I was receiving I called back and got Alvaro.  He was very pleasant to deal with and looked into my issue.  He spoke with his supervisor to confirm that I could get the connection hub and called dispatch to ensure that they dispatch a field technician with the proper modem.  Since the tech still hadnt arrived onsite by the 9pm deadline I called back and spoke with Tony.  He looked at my call and saw the note for the connection hub modem but said that there was currently no install date scheduled.  He apologized and said that I would need to call back in the morning as the dispatch office was now closed.  I called back this morning (Dec. 13) and spoke with Arun and Prakash.  They confirmed the order for the connection hub modem and scheduled an install for Dec. 14th between 9am and 12pm.  As of right now I am not holding my breath that the technician will arrive as scheduled with the proper equipment as I have lost my faith in Bell.  When I switched back to Bell from Cogeco (I had hoped that your service has improved) but I am regretting my decision.  I am hoping that you will prove that I made the right decision and make things right.,2
298795,14-DEC-11,12-DEC-11,Tracy,,en,69.156.28.250,pswong67@sympatico.ca,14226722,000000121845783,4,4,"For such a big corporation you are more of follower not a leader. You are not agressive enough compare to your competitors. Not everybody logs in to their account and read their messsages. I happen to log in for the few times that i did this year to check my account. For the ones that don't have an account set up on line will miss out on your internet discounts. You should be more proactive by call all your clients or email them to their sympatico account.
Thanks
Peter",4
298796,14-DEC-11,02-DEC-11,Ayoub,,fr,65.92.210.220,gpp1@sympatico.ca,14181548,000000121653649,4,3,,5
298797,14-DEC-11,12-DEC-11,Mohamed,,fr,69.159.167.175,jmarobert@sympatico.ca,14222048,000000121857153,3,1,Parler a une personne avec une plus grande expérience,2
298798,14-DEC-11,12-DEC-11,Raouf,,fr,69.159.167.175,jmarobert@sympatico.ca,14222050,000000121857236,2,1,Le conseiller ma transféré a un service qui était fermé a causedes heures d'ouverture.(belle facon de larguer un client,1
298799,14-DEC-11,12-DEC-11,Jeannette,,en,72.38.227.130,jjsurins@sympatico.ca,14222000,000000121836176,4,4,,5
298800,14-DEC-11,12-DEC-11,Yves,,en,184.148.60.35,AdrianneOD_007@bell.net,14214796,000000121841598,3,3,"I am the owner of this computer but becausr of disability and I have following computers for 13 years not my huband bothing waas eplained to me 
sincerely adrianne Doucet",2
298801,14-DEC-11,13-DEC-11,Pierre,,en,76.64.41.85,robert.carew@sympatico.ca,14241132,000000121860651,5,4,the first lady (dec 12) didn't apper to know what she was doing and created the call on dec. 13,4
298802,14-DEC-11,13-DEC-11,Klai,,fr,70.30.156.53,lacstcharles@sympatico.ca,14237750,000000121879601,5,5,,5
298803,14-DEC-11,13-DEC-11,Natalia,,fr,184.144.221.61,marcel.farez069@sympatico.ca,14238663,000000121862266,5,5,,5
298804,14-DEC-11,13-DEC-11,Haricharan,,en,70.26.246.91,jessih@sympatico.ca,14236716,000000121877038,5,4,,3
298805,14-DEC-11,13-DEC-11,Michael,,en,184.146.156.112,cdevita@sympatico.ca,14233094,000000121861427,5,2,no,5
298806,14-DEC-11,13-DEC-11,Duncan,,en,70.26.23.147,heime@bell.net,14235886,000000121871873,4,5,nothing,5
298807,14-DEC-11,13-DEC-11,Jose,,en,69.156.31.109,jglazner@sympatico.ca,14236748,000000121877472,5,5,"Jose was excellent. He understood the problem right away, walked me through all the steps and was able to resolve it, while the previous representative had not been able to do so. I also found his English to be excellent and I did not have to ask him to repeat anything. He spoke extremely well and clearly. ",5
298808,14-DEC-11,13-DEC-11,Mokhles,,fr,184.144.230.178,sergeleduc@sympatico.ca,14241771,000000121877365,5,5,,5
298809,14-DEC-11,13-DEC-11,Gregorio,,en,74.14.116.216,pmaddocks@sympatico.ca,14240540,000000121863743,4,4,,4
298810,14-DEC-11,13-DEC-11,Emmanuelle,,fr,184.145.189.79,damiengagne@sympatico.ca,14233796,000000121868734,5,4,Rien de plus et je suis dans l'attente du nouveau modem défectueux ....que m'a dit Emmanuella à votre service,4
298811,14-DEC-11,13-DEC-11,Aurea,,en,64.231.44.219,belscot@bell.net,14232352,000000121867534,5,5,NOTHING! You helped me solve a problem that has been annoying my wife & me for months.,5
298812,14-DEC-11,13-DEC-11,Tyrone,,en,97.101.41.242,sooprsnoop@sympatico.ca,14242068,000000121860966,5,5,nothing,5
299280,17-DEC-11,16-DEC-11,Souheil Kilani,,fr,65.94.29.57,j.dionne.poly62@sympatico.ca,14272758,000000121946986,3,4,"Suivant ce que j'ai pu comprendre, Hotmail.com serait le serveur dont Bell est le client. Mon problême provient du fait que ma boite de courriel était pleine parce que j'avais effacer des centaines de vieux courriels de façon intensive pendant une longue période pour dégager mon ordinateur. Souheil Kilani a bien fait son travail mais il ne m'a pas bien expliqué comment mes courriels ont bloqué ma boite à Hotmail.com. Je n'ai jamais utilisé Hotmail.com et je ne comprends toujours pas comment lorsque l'on supprimes des courriels dans Outlook il demeurent toujours dans ma boite chez Sympatico au point ou je ne pouvais ni recevoir ni envoyer. J'aimerais bien que quelqu'un m'explique le systême de façon à éviter une telle erreur dans l'avenir.",4
299281,17-DEC-11,12-DEC-11,Souhir,,fr,76.67.206.121,eugene-kenkiki@sympatico.ca,14219440,000000121852953,5,5,Pas de commentaire,5
299282,17-DEC-11,16-DEC-11,Gautham,,en,70.49.104.131,crm_cpmh5@sympatico.ca,14270278,000000121940260,5,5,"Both your technical men did all a asked/required very well.

My only complaint with Bell is the recent increases in cost to my phone, internet and modum rental.",5
299283,17-DEC-11,16-DEC-11,Kat,,en,70.27.23.141,ray.williams47@sympatico.ca,14276594,000000121930400,4,4,,5
299284,17-DEC-11,16-DEC-11,Andrea,,en,67.71.20.241,steve.jordan@sympatico.ca,14277910,000000121940118,2,1,fixed the problem!!! Could not connect to a secure website and this issue was not resolved by Bell or the website company - very frustrating!,2
299285,17-DEC-11,16-DEC-11,David,,en,74.12.234.150,sexystud@sympatico.ca,14277486,000000121944886,3,3,"He was switching me over from Bell Portable Internet, (which is being discontinued this coming February), so I had no choice but to switch. He seemed to try his best but he couldn't properly really address one of my questions because the new Bell Fibe services are not his expertise. I know that it has to be on your telephone line like the old DSL used to be but back in those days you had to tell Bell Canada which telehone line to add it to if you have more than one line like I do. Well even though I wanted to tell him to add it to my 613-726-7117 number and not add it to my 613-726-7777 number which showed up on his computer, he said I don't have to tell him or worry about either number because during the switch I choose the line myself simply by plugging it in to the line I want. Well I hope this works because that's not the way it used to be several years ago and from his answers I could tell by his tone that he couldn't guarantee that either which really worried me. I only hope I don't have to call back again because it was added to the wrong telephone line. I want it put onto 613-726-7117 because that is a line with only one phone on it and was originally meant for computer use only. He also could not tell me if you needed those old filters that had to be connected to every phone or device connected to the DSL line like in the past. Other than these two questions which should be very basic for Bell, after all it's your product not mine, the representative was pretty good and helpful! Hope this helps.",4
299286,17-DEC-11,13-DEC-11,Nelly,,en,174.88.117.110,v42dotti@sympatico.ca,14242970,000000121860311,5,4,"I AM ABSOLUTELY SATISFIED WITH THE SERVICE.
Thanks again.
Verna ",5
299287,17-DEC-11,29-NOV-11,Adnene,,fr,69.159.98.109,happy2days@sympatico.ca,14142232,000000121576115,4,4,UN DEPANNAGE PLUS SIMPLE,5
299288,17-DEC-11,15-DEC-11,Basho,,fr,174.92.168.121,chatand@sympatico.ca,14258394,000000121928294,4,4,,5
299289,17-DEC-11,16-DEC-11,Heni,,fr,64.228.76.228,guylainedupont@sympatico.ca,14272296,000000121943223,3,3,J'AI FAIT L'ACHAT DU MODEM AU LIEU D'UTILISER LA LOCATION. APRÈS DISCUSSION AVEC MES AMIS PLUS TARD UN A OBTENU LA CANCELLATION DE LA LOCATION DU MODEM EN PLUS A OBTENU LE MODEM SANS FRAIS.  DONC JE CROIS QUE VOUS N'ÊTES PAS ÉQUITABLE D'UN CLIENT À UN AUTRE.,
299290,17-DEC-11,14-DEC-11,Stephane,,fr,67.68.166.31,carmen.e@bell.net,14245555,000000121903993,4,4,,5
299291,17-DEC-11,15-DEC-11,Suraj,,en,64.231.226.46,hollatz@sympatico.ca,14260976,000000121914728,3,1,"unfortunately my problem was not resolved.
I can't fault the tech, who was very attentive, but at the end I still have the problem.",4
299292,17-DEC-11,16-DEC-11,Will,,en,69.158.182.36,skytree@bell.net,14277682,000000121941132,3,1,"The problem is not with the customer care representative. He was actually fine. The problem is with Bell policy changes with regard to outgoing smtp mail servers. I am a long-time sympatico user and for many years was able to use the sympatico mail servers to send mail from any email address and my non-Bell email address would show up in the ""From"" field. Now, Bell has changed their policy and all mail sent from non-Bell email addresses now show my Bell email address in the ""From"" field. I am very unhappy with this and will likely switch to another ISP in the near future.",1
299293,17-DEC-11,29-NOV-11,Dilip,,en,174.92.82.22,frankswildyears@bell.net,14141426,000000121566723,5,5,,5
299294,17-DEC-11,15-DEC-11,Zied,,fr,50.100.104.20,ray.bergeron81@sympatico.ca,14265546,000000121917211,5,4,"
Etre capable de jouer un C.D. ",4
299295,17-DEC-11,14-DEC-11,Troy,,en,174.89.100.206,anne_kennedy@sympatico.ca,14244528,000000121897744,3,2,Called me back like you said you woud.,3
299296,17-DEC-11,15-DEC-11,Mir,,en,184.145.10.152,buckandjoan@sympatico.ca,14257936,000000121922531,5,5,I found it very hard to hear your representative on the phone but we did finally connect.,5
299297,17-DEC-11,30-NOV-11,Afef,,fr,65.92.214.154,leo.lalonde@sympatico.ca,14158038,000000121579848,4,4,,4
299298,17-DEC-11,15-DEC-11,Sujay,,en,184.144.41.119,CAMERON_97@sympatico.ca,14256439,000000121921491,1,4,"It took almost 2 weeks from the first of 5 calls to resolve the issue.
I was told to wait 72 hours and then nothing happened and I was forced to go through the whole process each time.
Each rep was pleasant and good, BUT the process is inadequte. no feedback, no follow up. Please follow up.
Greg Cameron
613-733-8880",2
299299,17-DEC-11,16-DEC-11,Celina,,en,174.91.35.168,mg.apps@sympatico.ca,14275288,000000121947619,2,4,"when she took over remotely, it seems as she was doing 2 things at once maybe dealing with another call?  As I watched... there were several times nothing was being done after the tasks were completed in order to move on to the next one.",3
299300,17-DEC-11,16-DEC-11,Amir,,fr,76.71.177.22,migreg@sympatico.ca,14275392,000000121945965,4,4,,5
299301,17-DEC-11,16-DEC-11,Ahmed,,fr,50.100.104.117,france.dansereau@sympatico.ca,14271666,000000121949698,5,5,,5
299302,17-DEC-11,16-DEC-11,Salvador,,en,70.54.106.134,gordwarren@sympatico.ca,14272188,000000121944172,1,1,Solve the problem. The rep logged off after saying he would call back in 15 minutes-he didn't,1
299303,14-DEC-11,13-DEC-11,Achref,,fr,67.68.255.43,mapauz@bell.net,14238628,000000121880087,5,5,,5
299304,14-DEC-11,12-DEC-11,Meher,,fr,174.95.113.86,hbrechbuhl@sympatico.ca,14220870,000000121840874,5,5,,5
299305,15-DEC-11,14-DEC-11,Quintin,,en,70.29.242.242,k.r.bruce@sympatico.ca,14250010,000000121883059,5,5,,5
299819,15-DEC-11,14-DEC-11,Jordan,,en,207.164.79.72,meakerdc@sympatico.ca,14251694,000000121895383,1,1,"Your people should have had knowledge of the contents of the letter before sedingit out to the customers.

Sales and accounting had no knowledge of this letter.  In the end I was told to hold while he found out.
He hung up & I eas listening to dial tone.

NOT GOOD...

D.C. Meaker
",2
299820,15-DEC-11,14-DEC-11,Edgardo,,en,184.146.175.187,mbkelly@sympatico.ca,14251570,000000121888681,3,1,"My issue was a network outage impacting the internet.  My customer interaction experience was good.  He was not armed with enough data to simply and quickly answer my query.  He tried hard and eventually did.

I would suggest your first line have access to major network outages to be able to quickly respond to customer calls.

More beneficial would be email or internet alerts to this issue thereby avoiding costly calls into your call centre.

Question 4 is tougher.  Freezing on the network as well as this recent issue is disappointing.  I would probably suggest checking out Rogers availability stats before deciding.",3
299821,15-DEC-11,13-DEC-11,Raouf,,en,24.202.115.21,cperrier@bell.net,14233614,000000121871862,1,1,check the problem,
299822,15-DEC-11,14-DEC-11,Neira,,fr,65.92.248.186,j.c.champagne@sympatico.ca,14248810,000000121884854,2,2,Très mauvais service de la part de Mehdi no. EY03667 Il m'a indirectement traité de menteur,2
299823,15-DEC-11,14-DEC-11,Salvador,,en,70.24.151.17,Belmarilyn1@bell.net,14243620,000000121893881,5,5,,5
299824,16-DEC-11,15-DEC-11,John,,en,76.64.238.14,avan000@sympatico.ca,14257390,000000121918285,4,4,Telephone voice of the rep was too low for my old ears.,4
299825,16-DEC-11,15-DEC-11,Med Karim,,fr,174.92.244.45,etienne.r@sympatico.ca,14259826,000000121918515,5,5,je n'ai rien a me plaindre des tecniciens de bell mr med karim etait a la hauteur de ses taches il connait ses dossiers si c'est pas bell il vous renseigne  et vous donne a qui vous vous renseigner c'est un bon technicien,5
299826,16-DEC-11,15-DEC-11,Gabriela,,en,76.69.137.101,francorossi@sympatico.ca,14260074,000000121912855,5,5,No thing,5
299827,16-DEC-11,13-DEC-11,Med amir,,fr,76.71.191.168,stevebaillargeon01@sympatico.ca,14242246,000000121881952,5,5,rien de plud,5
299828,16-DEC-11,15-DEC-11,Stephane,,en,64.231.177.171,fjwatson@bell.net,14259978,000000121927619,5,4,"you were very helpful.
                        Thanks frederick watson..",5
299829,16-DEC-11,15-DEC-11,Mahesh,,en,74.12.47.86,codruta@sympatico.ca,14258668,000000121922095,1,2,"I called to get fixed my internet connection and ""the voice"" was advising my to go on-line for this issue; wierd!

The ""techician"" asked my to unplug the phone cable between the modem and a ""box"" and plug it again reversing the connectors... I could hear him laughing!!!",1
299830,16-DEC-11,14-DEC-11,Olfa,,fr,174.93.207.32,ginettedufour6@sympatico.ca,14248053,000000121884209,4,4,,5
299831,16-DEC-11,14-DEC-11,Edwitch,,fr,70.55.176.237,famille.aubry@sympatico.ca,14247416,000000121885727,5,5,"Rien du tout....je dois avouer que pour la première fois depuis longtemps, j'ai pu comprendre clairement ce que la jeune fille me disait et elle me comprenait également...le problème souvent est que malgré la compétence des techniciens(es), la compréhension de la langue est problématique et frustrante. Nous sommes déjà en mode panique et frustration quand on vous appelle,alors si on ne peut se faire comprendre et que la communication est difficile cela devient doublement frustrant.",5
299832,16-DEC-11,14-DEC-11,Martin,,en,70.27.12.127,rubymunroe@bell.net,14254116,000000121905733,4,4,,4
299833,16-DEC-11,14-DEC-11,Slah,,fr,174.89.220.24,aboivin4@sympatico.ca,14243979,000000121886866,4,5,"Améliorer la qualité sonore de la ligne.
Diffuculté à bien entendre.",5
299834,16-DEC-11,15-DEC-11,Elijah,,en,64.229.82.236,lsgreen@bell.net,14263164,000000121927280,5,,"Three Bell Mail Server passwords have ""expired"" in less than three years. Elijah was extremely helpful (as have all Bell help experts - they have the patience of Job)  but this is getting a little silly.  The passwords just ""die"". No reason.   I keep a hard cover notebook on this stuff (this is your file 121927280).  Is there something odd about my account?  Again, Bell Technical help has been the best I could ask for. They even know Macs.  And you really know when you hit a kid who lives and breathes Apple.  So, what's wrong with the server/software?  This is not a ""Bell is the best service I could ask for"" response.  This password stuff is getting tiresome.  I was prompted again today (with the new password) to enter said password.  What's up? I expect a response to this message.  Oh, and   Merry Christmas, Steve Green.  (My BCE is doing nicely, thank you)",5
299835,16-DEC-11,14-DEC-11,Srinivas,,en,142.57.16.15,gavila@sympatico.ca,14247844,000000121903134,4,5,"The representative set up a time for the following dat (5-9PM). The technician showed up early and I had to call Bell again to find out why they came almost an hour early. During this experience, one of your reps hung up on me (this was on Dec 15th). I called back to complaint about this treatment and, although I was assured that the matter would be investigated, I am not confident that this will be the case.",
299836,16-DEC-11,15-DEC-11,Armando,,en,76.66.124.85,wtmcconnell@sympatico.ca,14267886,000000121916974,4,4,,5
299837,16-DEC-11,15-DEC-11,Mudilyar,,en,184.146.121.143,ltemple@sympatico.ca,14263174,000000121921653,5,5,I could of not had to call,5
299838,16-DEC-11,12-DEC-11,Paolo,,en,184.144.76.205,mcpizza@sympatico.ca,14224788,000000121853049,5,5,none,4
299839,16-DEC-11,15-DEC-11,Kathy,,en,76.69.26.137,susanimre@sympatico.ca,14267024,000000121926599,5,5,,5
299840,16-DEC-11,15-DEC-11,Hema,,en,64.231.82.150,david.landrey@sympatico.ca,14259022,000000121928354,5,5,,5
299841,16-DEC-11,15-DEC-11,Mudilyar,,en,69.158.132.5,caroline.kiertscher@sympatico.ca,14258170,000000121927970,5,5,n/a,5
299842,16-DEC-11,13-DEC-11,Chuck,,en,174.92.100.56,julie.jamieson@sympatico.ca,14237216,000000121881518,2,2,"I was advised that a tech would come at about 8:30 p.m. I got home early just to be here and he had already been. It was 7 pm when I arrived I was able to get off work early. I am not happy, this is the second time we have been trying to arrange an appointment.",2
299843,16-DEC-11,13-DEC-11,Christopher,,en,70.24.183.55,adobrik@sympatico.ca,14231446,000000121873630,5,4,Nothing,5
299844,16-DEC-11,15-DEC-11,Michael,,fr,70.29.150.177,jeannot1@sympatico.ca,14261546,000000121922865,5,5,,5
299845,17-DEC-11,16-DEC-11,William,,en,70.27.157.133,margaret_davies_24@sympatico.ca,14274884,000000121950925,5,5,,5
299846,17-DEC-11,16-DEC-11,Cesar,,en,67.68.45.102,mlshields@sympatico.ca,14275500,000000121941199,5,5,,5
299847,17-DEC-11,16-DEC-11,Sandra,,en,74.15.246.211,ralphhicks@bell.net,14276554,000000121933400,1,1,Answer the basic question,3
299848,17-DEC-11,13-DEC-11,Charles,,en,70.27.79.35,pocoin@sympatico.ca,14240554,000000121873874,2,,,2
299849,17-DEC-11,16-DEC-11,Oussama,,fr,70.51.9.94,KKH_TRAD@sympatico.ca,14268296,000000121949202,5,5,,5
300325,14-DEC-11,13-DEC-11,Imen,,en,69.159.111.147,maximusique@sympatico.ca,14239022,000000121867754,,2,"The problem is simple - the solution seems to be repeatedly beyond your ability to accomplish. Bell technicians have been working on my street three times in the last two weeks. They disconnected my phone lines without any emailed, written, or verbal notice at my door. Each time, this left my 93 year old mother without phone service, my company without phone service, caused a fault code with my alarm company, and crashed all my open browsers. If you are AT ALL perplexed about your reputation for terrible customer service, this might be a place for you to start. ",
300326,14-DEC-11,13-DEC-11,Christine,,en,198.96.178.33,fhur@sympatico.ca,14235000,000000121866610,5,5,,5
300327,14-DEC-11,23-NOV-11,Ramzi,,fr,76.67.212.21,lalancette005@sympatico.ca,14078024,000000121444536,4,4,,5
300328,14-DEC-11,12-DEC-11,Michael,,en,74.12.175.148,gil_nic@sympatico.ca,14220328,000000121843007,4,3,Would like to know why an upgrade which was scheduled to be done last May is still not done and no one seem's to know when it will be completed. Your service this pass year is terrible and I am now looking into other internet providers that are more reliable. ,2
300329,14-DEC-11,13-DEC-11,Sowjanya,,en,65.92.13.88,astro5203@sympatico.ca,14232088,000000121865336,5,5,,5
300330,14-DEC-11,13-DEC-11,Jennifer,,en,174.94.96.17,luisvasquez@sympatico.ca,14238372,000000121867455,5,5,"It was the nine or ten phone call, trying to reach you, but is the same with every company",4
300331,14-DEC-11,12-DEC-11,Salvador,,en,184.144.53.145,beer27@bell.net,14216378,000000121852158,2,1,"He sent someone to my house the next day and never told me.
I got a call 30 min. Before the tech showed up to look at the problem with my Internet.",3
300332,14-DEC-11,13-DEC-11,John,,en,207.219.69.177,clevelandc@sympatico.ca,14233426,000000121874445,5,5,I am satisfied with the service,5
300333,14-DEC-11,13-DEC-11,Ramzi,,fr,76.70.77.10,dye@sympatico.ca,14234574,000000121881663,5,5,"Le service était très bien M. Ramzi fut d'une patience incroyable.

Merci beaucoup M. Ramzi",5
300334,14-DEC-11,12-DEC-11,Edgardo,,en,70.31.3.47,r.b.reppert@bell.net,14226794,000000121854569,3,2,diagnose the problem more thoroughly.  Mcafee later diagnosed the problem correctly as too many undeleted temporary files from you tube.  ,3
300335,14-DEC-11,13-DEC-11,Jhon,,en,174.88.168.213,paulm10@sympatico.ca,14240298,000000121878057,4,4,"Waiting on new modem,hopefully that will resolve my connecting problem.Representative was very helpful.Took over an hour to connect this time.",4
300336,14-DEC-11,12-DEC-11,Diaraye,,fr,74.14.180.219,cflambard@bell.net,14217410,000000121838516,4,4,,4
300337,14-DEC-11,03-DEC-11,Hedi Sadek,,fr,76.69.229.2,midecoucou@bell.net,14195334,000000121660769,3,4,"Je trouve cela ridicule de passer à des personnes différentes pour résoudre un problème. POur le retour du modem que le technicien avait rapporter , j'ai reçu 2 lettres  , j'ai téléphoné 2 fois j'avais un numéro de confirmation et un montnat de 75.00$ m'a été ajouté à mon compte et pour ne pas payer de frais supplémentaire j'ai du payer ce montant que je considère que c'est Bell qui n'a pas fait son travail comme il faut, Avant Noël ce montant m'aurait été utile mais on m'a dit qu'il fesait un crédit et que cela apparaiterait sur mon le compte suivant, Il n'a pas pu régler l'internet et la téléphonie ensemble alors j'ai du parler à une autre personne et comme il ne pouvait rien pour moi j'ai du parlé à une 3 ième personne j'ai demandé le service de fidélité Bell c'est pas normal qu'il n'y a pas 1 personen pour tout régler lors du premier appel.Vous n'avertissezpas lorsque notre forfait prend fin avec internet s'est facile de nous aviser 1 mois à l'avance pour ne pas être frustrer lrosque nosu recevons notre compte se serait honnêtede votre part car cela nous occasionne des coûts supplémentaires Je connais des gens dans ma famille qui ont changé pour Vidéotron à cause qu'ils ont été mal servi avec Bell .",2
300338,14-DEC-11,12-DEC-11,Seifallah,,fr,184.145.181.207,alexetjo@sympatico.ca,14215498,000000121851352,3,4,"Le représentant du service de la loyauté était très compétent.

Par contre, les deux représentants à qui j'ai parlé avant étaient très incompétents.


",2
300339,14-DEC-11,13-DEC-11,Abdulkarim,,en,67.70.93.159,iourii@sympatico.ca,14236168,000000121878797,1,1,Why should I call for the service on a first olace? If you signed me up for the certain service you shold provide it and not me calling every few month and asking why am I not getting what was promised? Now I am sitting and waiting for the technician to come and nobody calling me as I was told!I am with the Bell ans Sympatico for more than 15 years and service only gets more expencive and poorer qualities.,
300340,14-DEC-11,13-DEC-11,Daniel,,en,69.159.26.124,milter8@sympatico.ca,14239378,000000121876136,1,1,Send someone over instead of me tearing the wreckroom apart only to find out that nothing was resolved.,2
300341,14-DEC-11,13-DEC-11,Ghorden,,en,70.53.43.107,jsclimans@sympatico.ca,14237162,000000121874930,5,5,,5
300342,14-DEC-11,13-DEC-11,Ashwini,,en,70.31.153.3,fting@sympatico.ca,14235186,000000121872440,4,5,N/A,5
300343,14-DEC-11,28-NOV-11,Mohamed,,en,74.12.160.7,fix-all@bell.net,14128036,000000121536797,5,5,,5
300344,14-DEC-11,12-DEC-11,Xenia,,en,184.147.43.132,rcwilson@sympatico.ca,14227054,000000121857873,2,3,"The Bell person's English was not easily understood.There was considerable loud noise/talking in the background.She did correct the immediate problem, but wanted to proceed at length.I requested that the session be terminated.She immediately complied.",3
300345,14-DEC-11,13-DEC-11,Mohamed,,fr,69.159.129.197,marcel-boisvert@sympatico.ca,14238660,000000121871279,4,4,,4
300346,14-DEC-11,13-DEC-11,Mohamed,,fr,69.159.129.197,marcel-boisvert@sympatico.ca,14238658,000000121871723,4,4,,4
300347,14-DEC-11,12-DEC-11,Manel,,fr,67.68.251.127,alou.anc@sympatico.ca,14215572,000000121838920,4,5,,5
300348,14-DEC-11,12-DEC-11,Arun,,en,76.64.36.37,sloy8@sympatico.ca,14228422,000000121857696,5,5,nothing it was very good very helpful Arun was very helpful and polite could not have asked for more Thank you ,5
300349,14-DEC-11,13-DEC-11,Sam,,en,70.50.105.174,pinkgirl1@sympatico.ca,14240496,000000121870499,5,5,Not sure but it was resolved by the customer care rep.,5
300350,14-DEC-11,12-DEC-11,Imen,,en,70.29.241.71,richard.mcg@sympatico.ca,14227210,000000121833074,5,2,It was about a modem return which I do not have. The tech took it away. I was not convinced that the agent was able to fix the problem. No fault of hers.,5
300351,14-DEC-11,12-DEC-11,Michael,,en,76.70.100.154,barryandcarolyn@sympatico.ca,14216260,000000121833131,5,5,Never put the problemonon my bill so i would not have to call,4
300352,14-DEC-11,14-DEC-11,Umesh,,en,65.95.101.81,lyndapogue@sympatico.ca,14238404,000000121882483,4,,explain what you're doing when you take over someone's computer,3
300353,14-DEC-11,13-DEC-11,Alfredo,,en,204.101.237.139,keithb4@sympatico.ca,14237458,000000121882166,5,5,,5
300354,15-DEC-11,14-DEC-11,Noureddine,,fr,70.48.128.142,manonjoel@sympatico.ca,14251200,000000121885697,5,4,,5
298813,11-DEC-11,02-DEC-11,Sheng,,en,184.147.205.39,hwilson@sympatico.ca,14182030,000000121650844,1,,"I am very disappointed in the service I receive from Bell.   This is the last time I will try to ""work it out"".  I arrranged for my internet move a month in advance of the move.  When I arrived and tried to hook up there was no service.  The representative who ONCE AGAIN spoke very broken english said that my order was not processed.  Originally, I was transferred to SIX different phone numbers over two days to arrange the move and then it was never processed.  I don't know how you stay in business.  I am finally hooked up, but if I have one more issue, the service will be cancelled.  I dread having to call Belll because of the problem with the language, and the inexperience of the service reprentatives.  I have been with Bell for over 30 years.  This is the last chance - you are not the cheapest and certainly don't offer the best service.",1
298814,11-DEC-11,05-DEC-11,Alisia,,en,184.148.124.153,kayemorrison@sympatico.ca,14210024,000000121693161,4,4,correct problem quicker not wait until the next bill!  Thats the extra cost that should go to the customer RIGHT,4
298815,12-DEC-11,05-DEC-11,Jose,,en,184.151.63.192,accufitt@sympatico.ca,14205694,000000121688960,4,5,,4
298816,13-DEC-11,12-DEC-11,Will,,en,64.231.131.101,paul_smith_6@sympatico.ca,14226282,000000121838043,5,5,Telephone support was difficult to get to. Live chat was useless. ,3
298817,13-DEC-11,12-DEC-11,Jorge Alberto,,en,76.68.100.55,34gore@sympatico.ca,14214752,000000121836509,3,3,"get your customer service act together.
SEE WHAT YOU CALL CUSTOMER SERVICE THROUGH THE EYES OF YOUR CUSTOMERS",1
298818,13-DEC-11,12-DEC-11,Adel,,fr,76.67.156.178,ac.colordeco@sympatico.ca,14215228,000000121852388,4,4,,4
298819,13-DEC-11,12-DEC-11,Zishan,,en,69.158.13.12,kitwhitemore@sympatico.ca,14223030,000000121842497,4,4,It took two attempts. This first person was not knowledgeable enough to do it,3
298820,13-DEC-11,12-DEC-11,Chae,,en,76.65.9.253,jr.taylor@sympatico.ca,14222438,000000121840326,5,5,,5
298821,13-DEC-11,12-DEC-11,Krishidhar,,en,74.216.217.253,slynette@sympatico.ca,14228426,000000121857380,3,3,"If the modem gets continues to fail obtaining an IP address, and I need to call about it again, I will be requesting a replacement. It has failed twice in about 10 days.",4
298822,13-DEC-11,12-DEC-11,Andrew,,en,69.156.45.180,debmat1@sympatico.ca,14218554,000000121839761,5,5,While the personnel were extremely apologetic there was a fair amount of wait time involved.,5
298823,13-DEC-11,12-DEC-11,Pamela,,en,70.53.2.150,gumbbums@sympatico.ca,14220688,000000121837525,5,4,,4
298824,13-DEC-11,12-DEC-11,Salvador,,en,70.26.8.58,zambonini@bell.net,14230218,000000121841749,5,5,,4
298825,13-DEC-11,12-DEC-11,Darlene,,en,64.231.93.66,derek.wong@sympatico.ca,14218672,000000121844815,5,5,"Nothing - she was very friendly, listened well, accommodating and spoke English fluently.",5
298826,13-DEC-11,12-DEC-11,Imran,,en,70.27.222.136,l.borel@sympatico.ca,14223140,000000121837137,5,5,NOTHING REALLY,5
298827,13-DEC-11,12-DEC-11,Krutthiga,,en,184.145.58.231,danny.yu@sympatico.ca,14218310,000000121850432,1,1,"The person was very rude and had no ideal what I was asking for. 
When I asked for level 3 support she dropped my call altogether.
I believe Bell has much to work on with respect to customer support. I was one call away in talking to Telus and/or Rogers.
Very bad experience.",3
298828,13-DEC-11,12-DEC-11,Sowjanya,,en,174.94.19.77,allan.howald@sympatico.ca,14215548,000000121848527,5,5,"She did an excellent job; however, I have difficulty understanding her.",4
298829,13-DEC-11,12-DEC-11,Mokhles,,fr,76.69.193.184,richardhains@bell.net,14227232,000000121854021,5,5,,5
298830,13-DEC-11,12-DEC-11,Diego,,en,70.27.2.216,dianeandharryfrank@bell.net,14218740,000000121839618,5,5,,5
298831,13-DEC-11,12-DEC-11,Bumi,,en,50.101.91.77,handy3@bell.net,14220780,000000121838677,1,1,have differnt plans,2
298832,13-DEC-11,12-DEC-11,Sharmila,,en,70.24.206.113,peggychurchill@sympatico.ca,14226392,000000121840098,3,3,Have technician learn more,4
298833,13-DEC-11,12-DEC-11,Allan,,en,76.68.108.146,jimpearl@sympatico.ca,14221980,000000121844667,5,5,"Turn up volume on your system. Hard to hear what was said, due to low volume.",5
298834,13-DEC-11,12-DEC-11,Jeanette,,fr,70.29.244.72,xavier3@sympatico.ca,14230048,000000121846297,3,3,Etre plus expéditif au téléphone. Ne pas laisser le client dans l'attent de nombreuses minutes (env. 20 min.)au bout du fil lors de l'intervention.,3
298835,13-DEC-11,12-DEC-11,Walter,,en,70.51.59.227,eguil@sympatico.ca,14219236,000000121852467,5,5,problem was resolved cheerfully and quickly,4
298836,13-DEC-11,12-DEC-11,Arthur,,en,70.30.132.6,glassco.family@sympatico.ca,14220434,000000121836145,3,2,"I called to find out how I could get onto the Internet so that I could access monthly statements from you, over the Internet.  I did this after calling , and finding out on the automated service, that I could get the copies free on the Internet.  After speaking to the second person, who was to help me get the copies on the Internet, he told me that you do nit provide them and the only way I could get them, was to request copies of them at $5.00 each month.  I did this and put in my request, and said that I would accept the charges.  I assume that they are now being sent.
Today I made a request from another provider for back copies of our mobile phones.  The representative happily took me through the process on the computer, and made it possible for me to get my past bills off of the Internet.
My complaint is that you do not provide back copies on the Internet, therefore costing me for the copies of these, while you competitor has full access in this commutative market.",3
298837,13-DEC-11,12-DEC-11,Amelia,,en,64.231.61.230,fgwielinga@bell.net,14219666,000000121844320,5,4,not to increase telephoon and internet price with 2 $ each bij 1 jan 2012.This can be an reason to look around for an other profider.  thank you .,3
298838,13-DEC-11,12-DEC-11,Calvin,,en,70.54.80.99,iasti@bell.net,14221210,000000121839241,5,5,nothing,5
298839,13-DEC-11,12-DEC-11,Erin,,en,70.53.228.191,osk@sympatico.ca,14226060,000000121834222,5,5,none that I can think of ,5
298840,13-DEC-11,12-DEC-11,Gabriel,,en,64.231.169.227,kazraz@sympatico.ca,14222786,000000121852552,5,4,,5
298841,14-DEC-11,13-DEC-11,Mohamed Aymen,,fr,70.48.27.200,johanne_paquet@bell.net,14236970,000000121861708,5,4,,5
298842,14-DEC-11,13-DEC-11,Krishnan,,en,69.157.2.105,linmill@sympatico.ca,14238042,000000121869084,5,5,,5
298843,14-DEC-11,13-DEC-11,Srinivas,,en,70.49.19.245,sbingham000@sympatico.ca,14241684,000000121873785,2,2,"I would appreciate someone who is located in Canada as well as someone who can resolve the problem and not dump me off to second level support with a next day call back whenI call  at 4:30 est.

The tech blamed a server issue and they would fix it the next day.    That is unacceptable service, both from a technical and customer service perspective. ",2
298844,14-DEC-11,13-DEC-11,Elsy,,en,38.108.87.20,dalderdice@sympatico.ca,14233782,000000121867876,5,5,Nothing,5
299306,15-DEC-11,15-DEC-11,,,en,66.103.62.115,,,,1,1,"Educate all of your customer service agents on customer service they should know what a customer needs to do when cancelling or becoming a customer. When I called to cancel my service phone internet and t.v on Aug. 13/11 for Sept. 13/11. Sept.13/11 was I found out the sevice was not canceled. After two agents the service was cancelled.  Since then I received two bills, when I received the second I called to find out not one representive said I needed to notify the internet department. Why would one agent that I spoke to not tell me or connect me to the internet department.  Bell needs work on customer service as well as many retail outlets.
As a customer service representive myself. If I thought companies would hire a customer service consultant I would open a business. Because there is a need for many businesse to learn the art of customer service",1
299307,15-DEC-11,14-DEC-11,Ashwini,,en,174.91.67.19,tschapman@bell.net,14255672,000000121892079,1,1,"I spent an enormous amount of time with the rep, changing all the settings, unplugging, plugging back in, re-setting only to have my call escalated to a second level support who immediately advised me that there was an outage in my area. Could have told me that without wasting an hour of my time.",1
299308,15-DEC-11,14-DEC-11,Veerapuram,,en,64.231.49.114,elgw@sympatico.ca,14247200,000000121887502,5,4,,4
299309,15-DEC-11,13-DEC-11,Denice,,en,69.156.214.112,reload62@sympatico.ca,14240890,000000121873554,4,4,,5
299310,15-DEC-11,14-DEC-11,Salvador,,en,67.70.57.26,terry.jo@bell.net,14255358,000000121894544,3,2,,2
299311,15-DEC-11,14-DEC-11,Juan Carlos,,en,74.12.20.185,mark.latimer076@sympatico.ca,14251368,000000121893395,3,4,representative lacked patience,4
299312,15-DEC-11,14-DEC-11,Med Amine,,fr,184.145.171.4,legrand432@sympatico.ca,14250556,000000121894386,4,4,,5
299313,15-DEC-11,12-DEC-11,Vladimir,,en,174.88.22.198,stp350@sympatico.ca,14228742,000000121852381,5,5,"In this case, nothing.",5
299314,15-DEC-11,13-DEC-11,Juan,,en,174.88.41.77,frasheed@sympatico.ca,14235148,000000121879620,4,4,"bell interent wireless home networking is very better then old speed stream 4200  modern and it was problem and disconnect and frozen.. pah! 
thank you,
Fareeza",4
299315,15-DEC-11,14-DEC-11,Chamseddine,,fr,76.68.198.211,hugueca@sympatico.ca,14248624,000000121896749,5,5,rien de plus,4
299316,15-DEC-11,14-DEC-11,Douglas,,en,174.95.69.101,msawh@bell.net,14252204,000000121896856,5,5,,5
299317,15-DEC-11,14-DEC-11,Hassiba,,fr,70.29.157.162,csenecal@sympatico.ca,14246214,000000121888870,4,2,"J'ai un problème de connexion inter-mi-temps depuis un an qui a été constaté par vos techniciens .

Je crois que le modem speadstream 6520 n'es pas efficace avec un Mac, j'ai fais la demande d'avoir un autre modem ce qui m'a été refusé.",4
299318,15-DEC-11,14-DEC-11,Priya,,en,70.30.45.245,cbalfour@sympatico.ca,14245650,000000121895259,2,1,The man that I was talking to had poor english.Very difficult to understand.I hung up.,3
299319,15-DEC-11,14-DEC-11,Rebecca,,en,204.101.237.139,m.moir@sympatico.ca,14251048,000000121883603,1,2,There have been ongoing problems for over a month. There is no communication within your organization and I am so fed up with being told one thing one day another the next. I am not even sure if my problem has been solved yet. ,1
299320,15-DEC-11,12-DEC-11,Kanni,,en,74.12.86.190,cbsz@sympatico.ca,14217332,000000121857282,3,3,"Technician #2 on the phone said that there was no signal to modem. Tech shows up in the early afternoon (appointment was for the evening)and says that it was a password problem. Phone Technician #1 made me change the password. Still doesn't explain why we have reoccurring signal drops. 

Please get to the root of problems instead of coming up with band aid solutions as this problem may occur again as it has in the past.",3
299321,15-DEC-11,13-DEC-11,Randa,,fr,69.157.158.96,raydouville@sympatico.ca,14240792,000000121881845,1,1,"Recevoir les services de dépannage du Québec...parfois je ne comprenais pas les questions et de plus, elle m'a fait supprimer tous mes courriels envoyés...que je gardais précieusement.

Pourquoi avons-nous un service de dépannage de la Tunisie lorsqu'il y a tant de chômage dans notre province. N'avons-nous pas la main-d'oeuvre qualifiée au Québec pour répondre à nos besoins. 

Dans la même soirée, j'ai perdu plus de 2 heures à essayer de résoudre mon problème  et j'ai perdu des données essentielles dans mes courriels. Excusez-moi, mais je ne crois pas que ce sont des professionnels avec qui on doit traiter.

J'aimerais avoir une réponse à mes commentaires svp...et du Québec svp.
",
299322,15-DEC-11,14-DEC-11,Stephane,,en,184.144.69.46,sylvia.mccarthy056@sympatico.ca,14255170,000000121905589,5,5,Nothing at all ,5
299323,15-DEC-11,14-DEC-11,Jay,,en,64.229.30.163,ribob5260@sympatico.ca,14253646,000000121895012,5,4,Have the survey come up  when you open the email,5
299324,15-DEC-11,13-DEC-11,Aquiles,,en,70.52.172.242,ossieroberts@sympatico.ca,14240064,000000121875154,5,5,Nothing,4
299325,15-DEC-11,12-DEC-11,Hector,,en,64.231.88.80,carol.riddell@sympatico.ca,14217210,000000121852426,5,5,"my call was acted upon rather quickly, I was very impressed....couldn't have done better than that...",5
299326,15-DEC-11,13-DEC-11,Kevin,,en,69.156.109.154,dann333@sympatico.ca,14233852,000000121871768,2,2,"Bye Bell. I've cancelled my service. For three years I have constantly phoned Bell about billing problems, and modem problems to no avail. You make promises but fail to keep them. Bye.",1
299327,15-DEC-11,12-DEC-11,Tony,,en,70.27.129.179,louiskablooie@sympatico.ca,14223808,000000121850611,4,3,"Tony did his job, but the initial person that connected my Internet did not complete the initial service required.",4
299328,15-DEC-11,13-DEC-11,Patricia,,en,174.89.126.127,pgareauwhi@sympatico.ca,14240406,000000121874959,1,1,,1
299329,15-DEC-11,14-DEC-11,Chuck,,en,50.101.53.133,robert.bosch@sympatico.ca,14253814,000000121902609,4,3,"The answer I got was ""they are working on the lines"".  My problem was going on for 3 days.  If there is going to be work done in an area why not send a communication to the people involved that this happening.  It would save a lot of frustration on your customer's part knowing this was going on.",3
299330,15-DEC-11,14-DEC-11,Chantal,,en,70.50.179.154,liz.gaudet@sympatico.ca,14250722,000000121896262,5,5,"Chantal did an excellent job easing the load of our bill, it was too high.  So I will look forward to seeing a reduction in our monthly statement as she went through all my services to see which area she could cut costs and she did.  Great job Chantal.\ Liz Gaudet
",5
299331,15-DEC-11,14-DEC-11,Hakim,,en,64.229.30.163,ribob5260@sympatico.ca,14253648,000000121898004,4,4,Have the survey come up when you open yhe email,5
299332,14-DEC-11,12-DEC-11,Dawood,,en,70.49.238.254,elizabeth_81@sympatico.ca,14219294,000000121835345,5,5,,5
299333,14-DEC-11,13-DEC-11,Sudhakar,,en,70.49.105.200,bearskin@sympatico.ca,14232316,000000121874405,5,5,,5
299850,16-DEC-11,15-DEC-11,Pascal,,en,74.15.252.0,twotutsqmr@sympatico.ca,14267500,000000121917946,5,1,"It would have been nice if the letter we received fro Andrew Wright had given me the correct number to call to switch our modem from portable to wired. I did not get a return call last night I assume because all agents were busy.  This morning I received an email about this survey and also suggested I chat with somebody at residential services.  I talked with Lenny and he was very helpful, but a the end of this chat I was informed I should get in touch with Portable services not residential, I live in a residence, so maybe the letter should have come from portable services.  I need to know how I can receive the new modem before we leave on vacation December 26th or my service will be interupted February 14th as the service I subscribe to will be discontined.  Should I just wait until March 4th and go through the hassle of getting the internet started up again.  Please advise as soon as possible. I have never had a problem with Bell sofar, so would  still recommend Bell.  ",4
299851,16-DEC-11,15-DEC-11,Vijay,,en,76.70.82.57,maurizioandtanis@sympatico.ca,14263780,000000121928055,5,5,if I'd know that a bell technician could help solve my problem I would have called sooner....windows live had blocked my account so I thought I had to deal with windows and had a very frustrating day until I call Bell,4
299852,16-DEC-11,15-DEC-11,Zaid,,en,64.231.163.135,muttiah_mhadeva@bell.net,14264464,000000121909880,4,,I HAVE ALL READY ANSWERED THIS IN MY EARLIER EMAIL.,
299853,16-DEC-11,15-DEC-11,Sandra,,en,74.12.235.187,gar.mar@sympatico.ca,14260230,000000121907252,4,4,"I called on Dec. 14 after 6 pm 3 times
waited 30 mins. each time no reponce.",2
299854,16-DEC-11,15-DEC-11,Dilip,,en,76.71.8.213,ccowper@sympatico.ca,14258252,000000121915127,5,5,Service was excellent,5
299855,16-DEC-11,13-DEC-11,Mohd,,en,65.93.167.245,daniel1970@bell.net,14233826,000000121861814,4,3,dont know yet as havent go my first bill to check,5
299856,16-DEC-11,15-DEC-11,Manel,,fr,174.92.187.240,maim02@bell.net,14263386,000000121919079,5,5,"Le problème était dans votre équipement.
Vos employés ont du faire la réparation
cette nuit. J'ai du réinstaller le modem ce matin. Merci!",5
299857,16-DEC-11,15-DEC-11,Adnene,,fr,70.30.169.41,mmercier73@sympatico.ca,14264266,000000121922432,4,4,Le technicien a été des plus courtois et professionnel,5
299858,16-DEC-11,15-DEC-11,Abdul,,en,174.89.195.53,bjcht@sympatico.ca,14257722,000000121923060,3,1,"Abdul was quite pleasant and tried to give me some answers to my concerns - ie the fact that my email account had been hacked as well as all my contacts and their contacts etc etc. I wanted to know how to warn people about this problem. When I tried to send my contact list a mass email to warn them myself, my account was frozen! I wanted to discuss this issue with someone at Bell, in Canada  who's job it is to troubleshoot situations like this. Abdul's supervisor was even less helpful. It seems to me that my problem didn't fit the criteria for set responses.  When the answers aren't in the 'binder', there should be someone else to speak to.",2
299859,16-DEC-11,15-DEC-11,Edwitch,,fr,65.94.171.229,pierregregoire@sympatico.ca,14265222,000000121920561,4,2,,2
299860,16-DEC-11,15-DEC-11,Murali,,en,64.228.157.204,cdpetre@sympatico.ca,14258270,000000121924464,5,5,IT WAS EXCELLENT SUPPORT.,5
299861,16-DEC-11,15-DEC-11,Med Rami,,fr,184.144.236.183,thibeault.n@sympatico.ca,14267294,000000121909185,2,2,"Depuis 3 mois, sans raison connue, on ne me facture pas mon service internet. Deux fois j'ai reçu un appel du département de 'collection' stipulant que mon compte est en souffrance.  Je paye ma facture de Bell le jour de la réception.  On n'arrive pas à comprendre pourquoi Internet n'est pas facturé et on ne semble pas être en mesure de régler le problème qui origine chez vous.  Je suis très déçue et fâchée car je n'ai rien à me reprocher.  Je ne peux pas payer une facture que je ne reçois pas...",3
299862,16-DEC-11,15-DEC-11,Sinu,,en,70.30.145.189,tyldan@bell.net,14267506,000000121926502,4,4,,5
299863,16-DEC-11,15-DEC-11,Aprajit,,en,76.67.99.74,billandjudy.mills@sympatico.ca,14257698,000000121926750,5,5,,5
299864,16-DEC-11,15-DEC-11,Majdi,,fr,184.144.189.31,clolapointe@sympatico.ca,14258638,000000121911939,4,4,,4
299865,16-DEC-11,12-DEC-11,Houssem,,fr,206.172.176.167,danielgervaud@sympatico.ca,14218276,000000121848996,1,1,Répondre efficacement à ma demande de re connection comme je le fais régulièrement depuis des années,1
299866,16-DEC-11,15-DEC-11,Sarra,,fr,174.95.226.4,jabelley@sympatico.ca,14261230,000000121909439,5,3,,4
299867,16-DEC-11,15-DEC-11,John,,en,69.157.56.194,wilsonmrwink@sympatico.ca,14267834,000000121920171,4,4,follow-up to see if recommendation worked ok!,5
299868,16-DEC-11,15-DEC-11,Jamel,,fr,70.30.192.31,gaetanlagace@bell.net,14260208,000000121927546,5,5,rien ,5
299869,16-DEC-11,15-DEC-11,Basker,,en,69.157.21.88,malvaryj@sympatico.ca,14263408,000000121909781,5,4,Nothing,5
299870,16-DEC-11,15-DEC-11,Ali,,en,65.92.100.27,carol.gerry@sympatico.ca,14258146,000000121928935,4,4,,4
299871,16-DEC-11,15-DEC-11,Mary ruksana,,en,70.25.74.13,slharpley@sympatico.ca,14266732,000000121907138,1,1,YOU LIED TO US AGAIN!!!  ,1
299872,16-DEC-11,15-DEC-11,Gabriela,,en,65.92.100.27,carol.gerry@sympatico.ca,14258148,000000121917399,4,4,,4
299873,16-DEC-11,15-DEC-11,Priyanka,,en,70.50.105.150,babyrey222@bell.net,14257448,000000121907944,3,3,None,4
299874,16-DEC-11,15-DEC-11,Edgar,,en,184.146.129.12,cchartrand@bell.net,14258244,000000121918623,4,3,"Being able to keep my former e-mail address rather than getting a new one as the installation technician had led me to believe was possible.  In the process of changing over to a Bell address, I lost the content of my address book and had to manually reconstruct it in my contacts file with the help of Edgar and Kris.  I have no way to bring contacts into the address book, which is somewhat awkward to work with. ",4
299875,16-DEC-11,15-DEC-11,Michael,,en,184.145.105.6,gary.vickers@sympatico.ca,14260246,000000121909246,2,3,"1) Base your customer service in Canada
2) Do away with all the press this press that buttons. I want to speak to a human being from my own culture that I can understand and is likely to understand me. Would I make sense for someone in India to phone me in order to buy a car. That is how I feel when subjected to machines and people living on the other side of the planet. Cultural disconnect. Your approach is an insult to your customers. If there was any real competition in Canada for Bell I would chose that company.",1
299876,16-DEC-11,15-DEC-11,Henry,,en,184.144.111.35,levittsp@sympatico.ca,14262882,000000121919188,4,5,It took 50 hours and 5 hours of  my time to get this corrected.   You proomised in my call dated Dec 13th at about 5 pm to Randy that it would be fixed in 48 hours.   It was not so I had to call again and only then got satisfactory service,3
299877,16-DEC-11,15-DEC-11,Franssesca,,en,69.158.4.109,dmahadeo@sympatico.ca,14259392,000000121928981,1,1,"instead of having your customer service, suggest to your custer to unpluggg their modem over night, to try and fix problem then train them if finding issue.",1
300355,15-DEC-11,14-DEC-11,Dheeraj,,en,76.69.155.21,ddeadey@sympatico.ca,14246578,000000121895847,5,5,nothing,5
300356,15-DEC-11,12-DEC-11,Shawn,,en,76.66.133.36,bischler@sympatico.ca,14216584,000000121858268,5,4,"To explain my response to question 4: I do not recommend on principle to avoid disappoint-ment by those who may judge differently, I only suggest avoidance when I am disappointed.  But I have no reason to suggest avoiding Bell.  ",2
300357,15-DEC-11,14-DEC-11,Hedi Sadek,,fr,76.67.149.235,proulxm@sympatico.ca,14253228,000000121890479,5,5,J'aurais aimé avoir un no. de téléphone pour le service des plaintes au lieu d'avoir à écrire une lettre par la poste. Une adresse courriel aurait aussi été acceptable.,5
300358,15-DEC-11,14-DEC-11,Gopinath,,en,64.231.96.162,dcummins_46@sympatico.ca,14234040,000000121882528,2,4,"speak english, could not understand the woman I talked to first, she asked me to do the same things 3 times before she passed me on, not to the Canadian tech or supervisor that I asked for. Although the tech person resolved my problem it was also hard to understand him at times due to his accent.",3
300359,15-DEC-11,13-DEC-11,Syed,,en,76.66.134.55,wmk.kal@sympatico.ca,14243344,000000121864510,3,1,I am not able to change my email profile.  Your represenative told me that the problem was with Bell Live and I should reply on their page.  I did so with his help.  I was told also that they would reply within 24 hours.  It's been 48 hours now and the problem is not resolved.,1
300360,15-DEC-11,14-DEC-11,Pavan,,en,65.94.133.169,brenda.marsden034@sympatico.ca,14245322,000000121889314,2,4,should have people who can speak english a little better. Very hard to understand,2
300361,15-DEC-11,14-DEC-11,Ali,,en,174.94.37.142,macatt@sympatico.ca,14251098,000000121897296,5,5,Answered the phone quicker,5
300362,15-DEC-11,14-DEC-11,Nandhini,,en,74.14.61.18,andre-jennybelanger@sympatico.ca,14244414,000000121902040,1,1,"Stop asking questions that I've already given answers to (ie listen when I'm talking - your tech was just going down a list of pre-formatted questions, without even realizing I just told them this info just a few seconds ago). After being transferred to a second tier tech (for the 2nd time), I was then promised a callback within 10-15 mins after they performed line test on my line - well 90 mins later, no phone call (I gave him 2 callback numbers) and still no resolution to my now horribly slow DSL 7Mbps service (now currently downloading at 564Kbps!!). This kind of service is horrible - I am going to switch from Bell to Cogeco as soon as I get through the holiday season on all 3 of my services with you! So much for being a loyal customer for the past 7 years.",1
300363,15-DEC-11,14-DEC-11,Rahul,,en,69.158.64.191,swright7@sympatico.ca,14255150,000000121890622,4,4,"Shortened the time it took to resolve issue: on telephone for about 90 minutes - tech was very friendly and polite, but not sure he was sufficiently knowledgeale.",4
300364,15-DEC-11,13-DEC-11,William,,en,174.95.122.17,kanu@sympatico.ca,14237342,000000121860897,4,4,nothing,5
300365,15-DEC-11,14-DEC-11,Abderrahmen,,fr,64.231.150.53,surpro@sympatico.ca,14255080,000000121904828,5,5,,5
300366,15-DEC-11,13-DEC-11,Ajay,,en,159.18.53.4,john.seitz@sympatico.ca,14236998,000000121872055,4,5,"Nothing.
everything was great.  I'd like to especially thank the technician who came to check out ou phone lines and replace our modem.  He went above and beyond what we expected.  His name was Jeff, and I hope you can let him know how great he was.",5
300367,16-DEC-11,15-DEC-11,Ronda,,en,99.254.17.208,mdotey@sympatico.ca,14263890,000000121923795,1,1,Not make me wait for over 6 days to get my internet up and running again!!!!!!!!!!!!!!!!!!!!!!!!! Spend more money on improving service and not spend so much money on marketing and repetitive advertising!!,1
300368,16-DEC-11,15-DEC-11,Moses,,en,76.64.215.3,jbrobson@sympatico.ca,14261440,000000121909646,5,4,,4
300369,16-DEC-11,15-DEC-11,Alisia,,en,70.50.194.36,djheys@sympatico.ca,14259350,000000121916755,5,5,,4
300370,16-DEC-11,15-DEC-11,Ayesha,,en,64.228.91.7,david.broughton@sympatico.ca,14259012,000000121916314,4,,"I talked to many people at Bell yesterday about a number of billing/administrative problems, as well as slow internet connection speed. 
The speed issue seems to be resolved. The billing and administration issues (caused by some moron at Bell setting me up with a second internet account which I neither requested or needed) will likely take months to resolve. ",1
300371,16-DEC-11,15-DEC-11,Andrew,,en,76.67.48.186,levac.rolfe@sympatico.ca,14262876,000000121909410,5,5,"After waiting 20 minutes on the phone the first representative told me I was in the wrong department despite the fact that I had called the number I was told to call in the letter from Andrew Wright, VP Residential services. I was quickly transfered to another department where I waited another 8 minutes. I was told that this was the wrong department also and to hang up and start again. I refused to hang up and start over after spending 26 mintues and insisted the woman find the proper department. She was not pleased with my tone and quickly cut me off, transferring me without any further ""thank you for your patience"". I then waited another 10 minutes before I was finally served by the customer service Rep who wil get this glowing review. I despise calling Bell! It is always a long and endless process of waiting and transfers to poorly train staff who have difficulty speaking proper English.",1
300372,16-DEC-11,15-DEC-11,Nischal,,en,64.231.163.135,muttiah_mhadeva@bell.net,14264462,000000121908677,4,,"I AM A SENIOR 77 YEARS OLD AND HAVE BEEN A CUSTOMER OF YOURS FOR A VERY LONG TIME.THE COMPANY COMSAVE IS OFFERING A VERY GOOD DEAL FOR LOCAL AND LONG DISTANCE CALLS. I WANT TO SWITCH TO THEM. HOWEVER I AM FAIRLY HAPPY WITH YOUR PHONE LINE AND INTERNET SERVCE AND I WILL CONTINUE TO BE WITH YOU UNLESS SOMETHING TERRIBLE HAPPENS.
THANK YOU",
300373,16-DEC-11,15-DEC-11,Leslie,,en,174.89.195.53,bjcht@sympatico.ca,14257720,000000121907461,3,2,"Although my immediate problem, the physical fact that my email account had been frozen, was resolved, the overall situation surrounding the event was not  adequately  discussed or explained. I was dealing with a computer hacker who's actions affected me and all my contacts and subsequently all their contacts etc. etc. etc. This may not be a 'rare' event for sympatico but it is not for me and I feel no one is really concerned about this huge problem. The technicians are qualified to handle technical problems very well but I really wanted to speak to someone, perhaps closer to home, who could better understand my concerns.",3
300374,16-DEC-11,14-DEC-11,Juan,,en,69.158.129.28,spanish.words@sympatico.ca,14254860,000000121902712,5,5,,5
300375,16-DEC-11,14-DEC-11,Christine,,en,205.189.242.100,bryan.rodrigues@sympatico.ca,14245400,000000121897793,5,5,"the call was handled perfectly.
The agent was very pleasant and helpful",5
300376,16-DEC-11,15-DEC-11,Sabha,,en,74.12.184.247,sbeasley@sympatico.ca,14266354,000000121909146,5,5,"Nothing, the whole problem was handled smoothly and comfortably.",5
298845,14-DEC-11,13-DEC-11,Manoranjith,,en,70.27.122.143,sarah.ferraro@sympatico.ca,14241638,000000121872628,1,1,"Fixed the problem!!! Still not fixed, still without access to my e-mails outlook express. This is the 3rd time in 6 weeks it has happened. had to wait 4 days last time for a customer service rep. to call back and repair. Still waiting again now, 2 days later. Further, speaking to someone in India who does not speak English and tells me his supervisor has to fix this...is a real joy being with bell...if this kind of service continues, I will be cancelling all my services with bell. Disgusting! and unacceptable for what i pay you each month...FOR WHAT??!!",1
298846,14-DEC-11,12-DEC-11,Megan,,en,70.26.121.190,ltapper@sympatico.ca,14223862,000000121854437,2,2,"She was supposed to call me back the next day with a  ticket # as the computers were apparently slow and it was almost 7:00 p.m. (quitting time i guess) so I have an order #, but not a ticket #, so I'm not sure what""s happening as she did not call me back.  Also she couldn't seem to resolve an issue with a previous call (in October) where I was not offered a deal on the modem rental (and wanted to be credited for two months rental on the modem as I would like the one time only fee for the modem.",
298847,14-DEC-11,13-DEC-11,Johanna,,en,65.92.12.98,skeew@sympatico.ca,14241978,000000121870772,5,5,,5
298848,14-DEC-11,13-DEC-11,Serina,,en,184.144.105.113,fthuet@sympatico.ca,14235184,000000121876394,4,4,"The person who helped me (in India?...) was hugely knowledgeable, polite and helpful.
What I am NOT happy about is that you blocked off my service & in so doing cost me hours on the phone. Also, I keep finding out that I am charged too much for the service (internet/phone) that I am getting. I plan on switching all my services to your competitor within this week.",3
298849,14-DEC-11,13-DEC-11,Mohammed,,en,67.70.232.157,debbie-hucalak@sympatico.ca,14234066,000000121880023,1,1,speak to someone in ontario cananda,1
298850,14-DEC-11,12-DEC-11,Ashwini,,en,65.93.118.60,lmrozon@sympatico.ca,14223706,000000121836584,4,5,Nothing.  In fact she made some suggestions to clean up my tool bars that have speeded up my access.,4
298851,14-DEC-11,13-DEC-11,Jose,,en,38.110.71.98,Shelley62@sympatico.ca,14231280,000000121873032,5,5,"Jose, was a pleasure to deal with.  There was no issue with his service, but the issue was with the week long lack of service I recieved from Bell overall.  Not very impressed..",3
298852,14-DEC-11,13-DEC-11,Jose,,en,70.24.154.174,walcar1@sympatico.ca,14243172,000000121871156,5,5,,5
298853,14-DEC-11,13-DEC-11,Diego,,en,74.12.20.35,reedpp@bell.net,14240866,000000121874586,4,4,"Everything okay ,,A little to early to give an honest opinion",5
298854,14-DEC-11,13-DEC-11,Priya,,en,67.68.225.219,holdpacks@bell.net,14235990,000000121863068,4,4,"I DID NOT UNDERSTAND THE INFO ON THE SCREENS THAT ASKED ME TO CONFIRM MY IDENTITY : SO , I HIRED A TECH. TO HELP OUT. A PHONE NUMBER WOULD HAVE BEEN HELPFUL. HE KNEW THE NO. EXPLAIN TO ME WHAT HAPPENED AND WHY NORTON SECURITY DID NOT PROTECT ME FROM ""whatever"" ",5
298855,14-DEC-11,13-DEC-11,Patrick,,fr,184.151.115.38,aline.s@sympatico.ca,14231662,000000121869930,5,5,"Je suis sastifaite ...on a réglé le problème rapidement
Merci",5
298856,14-DEC-11,13-DEC-11,Gunson,,fr,67.68.104.27,denjepe@bell.net,14234148,000000121865300,3,4,"vous assurez que lors de la prochaine facture il n'y est pas de frais d'installation du nouveau décodeur;. C,est l'entente que nous avons eu avec le responsable qui devait me confirmer le tout par courriel que je n'ai pas recu",3
298857,14-DEC-11,13-DEC-11,Jose,,en,174.88.207.203,dlennick@sympatico.ca,14234312,000000121872690,5,3,"The problem seemed to be a glitch and I was able to send and receive e-mail within minutes, but the hope page for msn.Hotmail now asks me for my password EVERY TIME I GO TO IT even though ""remember everything"" is checked. Nuisance time.",5
298858,14-DEC-11,13-DEC-11,Ashfaq,,en,76.67.10.215,cyber.cy1@sympatico.ca,14233714,000000121873754,5,5,,4
298859,14-DEC-11,13-DEC-11,Alexandra,,en,70.30.73.161,pinky1@bell.net,14240500,000000121880570,5,4,,5
298860,14-DEC-11,13-DEC-11,Cesar,,en,70.27.75.221,megair@bell.net,14239116,000000121862650,3,1,,2
298861,14-DEC-11,13-DEC-11,Grant,,en,64.228.70.13,bertini@sympatico.ca,14232404,000000121860425,3,3,"THIS GOES BACK TO OCT. 9/11 CONF.120427449 ($26.43 A MONTH FOR ONE YEAR) TO DATE I HAVE NOT BEEN CHARGED THAT RATE. THE LAST BILL WAS $49.++ I PHONED AND THEY MADE AND ADJUSTMENT TRANS. 14691317. I PHONED ON DEC.13/11 THEY TOLD ME THIS MONTH BILL WAS GOING TO BE $46.95 I PHONED AGAIN AND ANOTHER  ADJUSTMENT WAS MADE TRANS. #B28E68Q4 I WAS TOLD THAT THERE WAS A PROBLEM WITH BILLING. IF THIS MATTER IS NOT RESOLVED. I THINK I AM GOING TO CANCEL AND GO TO A LOCAL SERVER, WERE I CAN TALK TO SOMEONE FACE TO FACE AND NOT TO SOME ONE OVERSEA.... ( AND WE ALL KNOW THE STORY WITH THAT!!!)  I LIKE SYMPATICO AND AS YOU CAN SEE FROM MY RECORD, I HAVE BEEN A CUSTOMER FOR OVER 10 YEAR, BUT IT COMES TO A TIME WHEN ENOUGH IS ENOUGH!! I HOPE THIS IS RESOLVED SOON. BEST REGARDS S. BERTINI .",3
298862,14-DEC-11,13-DEC-11,Mohamed,,fr,38.108.79.64,matt_abbott@sympatico.ca,14238970,000000121874910,3,3,"L,agent ne pouvait pas procéder à créditer deux fois mon compte (problème de facturation sur 2 mois). donc je dois rappeller pour la facture courante. il n'a pas non plus pus procéder à l'activation du forfait Fibe. Il m'a transféré et après 15 minutes d'attente, la ligne a coupée.",2
298863,14-DEC-11,13-DEC-11,Shaun,,en,76.68.83.75,lawrence.ward@sympatico.ca,14237852,000000121865415,5,5,,4
298864,14-DEC-11,13-DEC-11,Pavan,,en,184.148.182.237,brucehasler@bell.net,14232752,000000121867626,5,5,,5
298865,14-DEC-11,13-DEC-11,Partha,,en,74.15.62.116,aupton@sympatico.ca,14232126,000000121880664,5,5,,5
298866,14-DEC-11,12-DEC-11,Eric,,fr,174.89.77.254,soljeanbaril@sympatico.ca,14228486,000000121834298,5,4,"Côté teléphone c'est réglé pour un an, mais du côté internet je dois rappeler au début mars pour voir les prix qu'il peux me faire pour le reste de l'année....en passant je déteste être obliger de négocier les prix a tous les ans, j'aimerais avoir des prix pour au moins 2 ans et plus...en passant , j'aime le service de Bell, a l'exception des négociations que je dois faire a tout les ans pour avoir des prix acceptables. Jean ",4
298867,14-DEC-11,12-DEC-11,Dorsaf,,fr,50.100.105.209,lisettesavoie@sympatico.ca,14223624,000000121839424,4,4,Je ne suis toujours pas en mesure d'ouvrir une session afin de vérifier mon compte voir mon profil etc. Pour être en mesure d'accéder à l'ouverture de session je dois utiliser les données de ma conjointe. Seulement ma nouvelle adresse courriel fonctionne courriel fonctionne à partir de outlook.,4
298868,14-DEC-11,13-DEC-11,Keerthi,,en,76.67.104.81,piccardth@bell.net,14240452,000000121865864,5,5,"I should have contacted you earlier, your service was great, thanks to Keerthi.",5
298869,14-DEC-11,13-DEC-11,Celina,,en,70.29.73.247,harmort@sympatico.ca,14235822,000000121876027,1,1,Have reps who know what they are doing - not say to wait 24 hours for someone else to solve the problem!,1
299334,14-DEC-11,12-DEC-11,Jhon,,en,76.64.204.217,dboyd2@sympatico.ca,14218480,000000121838234,5,4,"The problem is on going.  John, for his part, did a great job!! The tech that was at the house said that ""we where at the end of the line"" for high speed  (7 km vs a recommended 5 km).  He is supposed to send a line tech to clean up some connections at the pole.  Things are pretty good right now (Dec 14/11.  I think the infrastructure needs improvement!!  I guess Cogeco is an option!!",3
299335,14-DEC-11,13-DEC-11,Welid,,fr,70.29.156.110,kartachentz13@bell.net,14237370,000000121864141,4,4,,4
299336,14-DEC-11,13-DEC-11,Reina,,en,70.51.72.152,williamsheppard@sympatico.ca,14243306,000000121882000,4,4,Get back to what Bell used to be....Have the Technical service in Canada...,4
299337,16-DEC-11,15-DEC-11,Jamel,,fr,65.93.154.108,huguettedeschamps@sympatico.ca,14261028,000000121920637,5,4,moi je voulais faire regler mon probleme :internet explorer n'était plus connecter .je ne suis pas assez experte pour savoir si quelque chose de plus aurait pu etre fait.La personne qui m'a répondu avait énormément de patience son nom est Jamel. Merci ,5
299338,16-DEC-11,15-DEC-11,Anis,,fr,67.68.212.5,pierrefarmer_8@sympatico.ca,14265220,000000121914646,5,4,Eviter les erreurs de facturation,4
299339,16-DEC-11,15-DEC-11,Mark,,en,99.242.210.11,duncan.mackay@sympatico.ca,14259570,000000121915506,1,1,Over the past year I have not been at all satisfied with the bell customer service department. I have tried over several months to be able to get into my billing account with no success. I have had bell tell me every excuse possible from blaming on the bank to being very rude. To also being told I would have to pay $5.00 for a statement. I have had to guess at what my bell bill has been for over a year. The bank told me you people are giving me wrong info & they have nothing to do with your billing. After the last phone call & threatening to cancel my account apparently then someone could fix the problem. Now after fixing the problem of going to Rogers you cancelled my e-mail & I again could not see the bill.The gentleman I talked to gave me the balance. I told him I would not pay the amount until I saw a bill. He then informed me that he did not basically know what the problem was that he would pay without seeing. In my eyes ridiculous. I have therefore told my seven kids about the problem & they will also be transferring to Rogers.,1
299340,16-DEC-11,14-DEC-11,Abderrahmen,,fr,76.71.184.30,rparadis52@sympatico.ca,14254064,000000121895994,4,5,Bravo et merci pour le service,5
299341,16-DEC-11,15-DEC-11,Med Nabil,,fr,70.51.11.89,lise.bourget2@sympatico.ca,14262994,000000121920021,1,1,"répondre à ma seule demande de prendre mes messages et ne pas tout chambarder dans mon ordinateur, maintenant mon ordinateur est plus que lent et j'ai beaucoup de difficulté à entrer dans internet",2
299342,16-DEC-11,15-DEC-11,Gayathri,,en,184.147.12.234,martyn.morris@sympatico.ca,14263680,000000121919189,4,3,"Lower my phone bill every month, I am paying about $380.00 ev ery month",4
299343,16-DEC-11,13-DEC-11,Vijay,,en,65.95.32.7,wec@sympatico.ca,14243232,000000121879115,5,1,Vijay told me that my Outlook email would be blocked for 48 hours. I phoned 48 hours later and spoke to a man called Joy & he got my email functioning again.,
299344,16-DEC-11,15-DEC-11,Andrea,,en,70.49.232.92,jfenwick6@sympatico.ca,14261618,000000121928475,5,5,nothing,5
299345,16-DEC-11,15-DEC-11,Walter,,en,70.26.108.71,lmassey@bell.net,14263036,000000121921226,5,5,,5
299346,16-DEC-11,15-DEC-11,Etuwa,,fr,67.68.108.248,martinre@sympatico.ca,14263672,000000121925660,2,2,"J'ai été très étonnée que mon mot de passe apparaisse, habituellement il est camouflé.
Souvent après ce genre de réponse, j'ai beaucoup d'héritages qui m'arrivent d'un autre continent
Un problème n'a pas été réglé. précédemment, un autre représentant avait déjà facilement réglé ce même problème 

Je recommande quand même Bell parce que le plus souvent on me répond de façon très satisfaisante ",4
299347,16-DEC-11,15-DEC-11,Aprajit,,en,174.95.146.42,aircadet51@bell.net,14256836,000000121923530,4,4,"Get more representatives like the one I spoke to. Helpful, friendly speaking good English.",4
299348,16-DEC-11,14-DEC-11,Alfonso,,en,174.93.215.11,sjoanne@sympatico.ca,14254716,000000121887142,3,2,"the staff I spoke with on two occasions did not know the procedure
they told me someone would get back to me within 24 hrs...
that was the 2nd person - the first person told me I had to call back during normal business hours...only when a rep called me today did she say the problem is not with bell but with the telephone
and gave me a 1-800 number to call to speak with UNIDEN 3 days were wasted ",4
299349,16-DEC-11,26-NOV-11,Khan,,en,174.95.14.32,gwillison@sympatico.ca,14111342,000000121509120,5,5,Nothing comes to mind.,5
299350,16-DEC-11,14-DEC-11,Maryssa,,en,76.67.114.31,lisapratt@sympatico.ca,14250702,000000121886582,1,1,I am a long standing customer and was looking for a way cut down on my home phone and Internet .I got no help with my home phone and only a 5 dollar discount with Internet. ,3
299351,16-DEC-11,15-DEC-11,Shyam,,en,174.93.54.246,j.pcolpron@sympatico.ca,14261204,000000121929043,4,4,Should be able to ask to speak with the same person when one is calling back regarding the same problem. At least that person would know what you are talking about and you wouldn't have to repeat yourself over and over again. ,1
299352,16-DEC-11,15-DEC-11,Ksouri,,fr,74.14.183.242,harvic@bell.net,14260812,000000121909735,5,5,Rien. Votre agent a été remarquablement patient et efficace dans la résolution de mon problème.,5
299353,16-DEC-11,15-DEC-11,Ruth,,en,70.54.141.42,joegoncalves7@sympatico.ca,14261818,000000121919271,5,5,nothing,5
299354,16-DEC-11,15-DEC-11,Naveed,,en,70.26.108.91,wlsmoll@bell.net,14267852,000000121918469,5,5,,5
299355,16-DEC-11,14-DEC-11,Moussa,,en,76.66.105.165,kaikho@sympatico.ca,14237320,000000121882409,5,5,,5
299356,16-DEC-11,15-DEC-11,Heni,,fr,64.229.132.14,jp.lafreniere2@sympatico.ca,14261990,000000121917505,5,5,Demande pour le service essentiel + et pour le paiement unique de mon modem le 15 juin 2011 (conf. 117815979 par Riad)). Deuxième demande le 9 août 2011 (conf. 3339880 par Barabas). Troisième demande le 16 novembre 2011  (conf. 0121277775 par Koussay). Dernière demande le 15 déc. 2011(conf. 121917505 par Hény). ,5
299357,16-DEC-11,14-DEC-11,Pradeep,,en,70.29.32.120,hgparrill@sympatico.ca,14248528,000000121883448,5,5,,5
299358,16-DEC-11,15-DEC-11,Mouna,,en,64.231.83.117,jmcleod000@sympatico.ca,14261736,000000121928960,5,5,,4
299359,16-DEC-11,15-DEC-11,Pedro,,en,206.47.78.150,fdisibio@sympatico.ca,14259926,000000121910643,4,5,none to note. My entire experience was great.,5
299360,16-DEC-11,13-DEC-11,Diana,,en,76.65.185.203,honeybud@sympatico.ca,14236004,000000121861809,4,3,"Not having to wait until the end of Jan to revise my billing for the next year, would have been more convenient for me.",4
299878,16-DEC-11,15-DEC-11,Khan,,en,74.15.136.209,s.herrmann@sympatico.ca,14266164,000000121909902,5,5,,5
299879,17-DEC-11,12-DEC-11,Edwin,,en,76.65.17.238,d_knight@sympatico.ca,14218168,000000121839997,2,3,A technician was dispatched for the next day however it wasn't until the 3rd scheduled technician visit that somebody actually showed up to fix our problem.  Missed appointments are unacceptable in my opinion.  My time spent waiting for you techs during the unreasonably long window is no less important than Bells.,2
299880,17-DEC-11,16-DEC-11,Moemen Belleh,,fr,184.145.152.85,gbusque@bell.net,14271912,000000121930317,2,1,"Pour des raisons de sécurité, vous demandez toujours de nous identifier 
en donnant des renseignements personnels. Serait-il possible de ne plus faire cela surtout lorsqu'on donner notre numéro de téléphone pour avoir accès à vos services.
J'ai des problèmes avec Bell presqu'à chaque fois que vous faites une mise à jour de vos services. Encore ce matin j'ai du m'identifier et donner un mon de passe pour avoir accès à mes courriels. Si ça ne s'améliore pas bientôt, je devrai quitter Bell pour prendre un autre service. ",2
299881,17-DEC-11,16-DEC-11,Daniel,,en,70.31.18.36,shirvicd@bell.net,14277588,000000121942764,5,5,"Took me a few times to finally speak to a real person not a machine, did this by going through 310 bell.  The internet language is still new to us so Daniel was a wonderful patient help which I was grateful for.  Thank you.

That is one of the reasons to stay with Bell & recommend the service which I do.",5
299882,17-DEC-11,15-DEC-11,Michel,,fr,76.67.158.83,emboulanger@sympatico.ca,14259756,000000121916195,5,5,"Michel a vu tout de suite le problème qui perdure depuis 3 mois et a pris immédiatement une décision, sans me faire perdre mon temps avec une série de tests qui ont été faits chaque fois que j'ai parlé à un conseillé par le passé.  Sincèrement, je n'ai jamais fait affaires chez Bell avec un conseiller aussi compétent.  Je commençais à desespérer de voir le problème résolu ...  ",5
299883,17-DEC-11,15-DEC-11,Luis,,en,174.88.153.78,linda.caldarola@sympatico.ca,14262932,000000121926164,5,5,,4
299884,17-DEC-11,16-DEC-11,Ahmed,,fr,184.148.10.41,mpoliquin000@sympatico.ca,14275592,000000121935798,4,4,"C'était la 3e fois en 3 mois que j'appellais pour faire corriger ma facture pour Internet.

Si les changements à mon contrat étaient faits, je n'aurais pas é vous contacter.",5
299885,17-DEC-11,16-DEC-11,Rym,,fr,174.92.164.67,chamots@sympatico.ca,14269848,000000121929967,4,4,,4
299886,17-DEC-11,16-DEC-11,Gustavo,,en,69.158.144.133,mikehaken@sympatico.ca,14275416,000000121947643,5,5,"Have all your support, men and women, like Mr. Gustavo. Willing to help, lot of patience, sense of humour, knowing, intelligent and Canadian or US person speaking clear English-no British accent. Such person should see my screen, then the person knows immediately what I am talking about and doing. This shortens considerable the help time. The support person should be alloved to ask question ""Do you allow me to see your screen, without me taking control of your computer?"" This way both persons understand each other and knowledgeable support person in minutes will solve the problem. I am writing this, it's based on my experience.

Mike Haken",5
299887,17-DEC-11,16-DEC-11,Juan,,en,174.92.113.243,sjubenville@sympatico.ca,14277652,000000121949906,4,3,,3
299888,17-DEC-11,16-DEC-11,Med Anouar,,fr,184.144.234.131,manontrudel1@sympatico.ca,14274799,000000121937150,2,2,,2
299889,17-DEC-11,16-DEC-11,Ksouri,,fr,184.144.234.131,manontrudel1@sympatico.ca,14274801,000000121932061,2,2,,2
299890,17-DEC-11,16-DEC-11,Kumar,,en,64.231.63.31,loislee98@sympatico.ca,14274444,000000121950299,5,4,"Improve the connection.  The call sounded like it was coming from a bad cell phone.
Kumar did his best and I was impressed that he followed up to see if my problem was resolved.",4
299891,17-DEC-11,16-DEC-11,Rod,,en,70.50.21.88,jmhay@sympatico.ca,14273284,000000121946190,5,5,,4
299892,17-DEC-11,16-DEC-11,Maria,,en,70.48.237.228,rscarmichael@sympatico.ca,14277146,000000121945588,5,5,Can't think of anything,5
299893,17-DEC-11,16-DEC-11,Ashwini,,en,76.70.103.127,amgates@sympatico.ca,14268748,000000121949681,5,5,,4
299894,17-DEC-11,16-DEC-11,Pavan,,en,76.64.21.125,rcampbell_327@bell.net,14276630,000000121935054,5,5,"trouble understanding dialect
",5
299895,17-DEC-11,16-DEC-11,Med Ali,,fr,65.94.6.236,desneige@bell.net,14270760,000000121938243,1,1,OUI,3
299896,17-DEC-11,16-DEC-11,Amine,,fr,65.94.6.236,desneige@bell.net,14270762,000000121941474,1,1,OUI,3
299897,17-DEC-11,16-DEC-11,Sofien,,fr,76.68.139.3,michel.kieffer@sympatico.ca,14275332,000000121947045,5,5,"Bien comprendre mon problème de routeur afinqu'il puisse fonctionner avec plus de puissance. Recinfigurer mon système et aussi prendre le contrôle des mes deux ordinateur. Ça été laborieux mais très professionnel.
Ctte équipe en Tunisie sait bien régler nos occasionnellement nos problèmes. La distance n'a pas d'importance. Sa patience est sans limite et son vocabulaire en excellent français. 
Michel Kieffer 450-227-5489",5
299898,17-DEC-11,16-DEC-11,Aria,,en,69.156.126.140,margiegraham@sympatico.ca,14274892,000000121932547,2,2,"I think bell should hire people that can speak proper english. I don't like speaking to India - why is a Canadian company not hiring Canadians. Shame on you Bell - if Rogers were available in my area I would switch to them instantly, they are more professional.",1
299899,17-DEC-11,16-DEC-11,Nadyn,,en,70.51.56.59,janetal.graham@sympatico.ca,14272936,000000121939681,5,4,"For once I could understand the two people who helped me. I hate it when I have to talk to someone form Bell India.
The two who helped me were very understandable.",4
299900,17-DEC-11,16-DEC-11,Will,,en,174.92.101.197,murray.russell@sympatico.ca,14275664,000000121942149,5,5,Could have infromed me that changes had occurred in Server protocol,5
299901,17-DEC-11,16-DEC-11,Andrea,,en,70.29.28.40,lfloru@bell.net,14274266,000000121949470,5,5,It was perfect,5
299902,17-DEC-11,16-DEC-11,Shaun,,en,70.29.131.231,gcp3@bell.net,14271918,000000121943702,4,3,"I received the call from Bell. I didn't call Bell about my Internet Service. It was a call for Loyalty service?  The Rep was going over my services with Bell and going to give me a better offer for my Internet. During the call we lost contact.  I waited hoping the Rep would call back. After several minutes, I called back.  I spoke to a different rep who didn't know what had happened or what the promotion was I was being offered.  He was able to look after me and the matter was solved.  ",3
299903,17-DEC-11,16-DEC-11,Sam,,en,70.27.237.64,wild_pitch@sympatico.ca,14278754,000000121941469,5,5,,5
299904,17-DEC-11,16-DEC-11,Charles,,en,70.29.70.136,sskang55@sympatico.ca,14277826,000000121934864,5,5,Charles was perfect in every aspect of customer service.,5
299905,17-DEC-11,14-DEC-11,Dan,,en,70.49.106.159,jamesrrossiter8@sympatico.ca,14249012,000000121894294,5,5,Slightly less wait time on the phone.  But it wasn't excessive.,4
299906,17-DEC-11,16-DEC-11,Abir,,fr,70.30.223.121,realise7@sympatico.ca,14276668,000000121932577,5,4,,5
300377,16-DEC-11,15-DEC-11,Niyaz,,en,174.115.208.14,hansklimstra@bell.net,14260776,000000121926797,5,5,,5
300378,16-DEC-11,15-DEC-11,Etuwa,,fr,174.92.186.134,madeleine.mathieu@sympatico.ca,14263336,000000121916567,4,4,bon service,5
300379,16-DEC-11,13-DEC-11,Kevin,,en,174.88.4.55,jerryk42@bell.net,14236710,000000121870781,1,1,a supervisor was supposed to call me back and NEVER DID. I will be looking for alternative isp provider,1
300380,16-DEC-11,15-DEC-11,Armando,,en,70.52.171.31,jaceylee@sympatico.ca,14261244,000000121914639,4,3,There was an outage in the area.  There was nothing more you could do.,5
300381,16-DEC-11,15-DEC-11,Jeffery,,en,174.89.138.43,vaningen@bell.net,14267584,000000121922854,5,5,"On the call waiting list for 20-25 min., and now 5 min. for this survey. I feel like a Bell employee - where is my discount? I also spent $50 to get a software to speed up my internet - I didn't know there was a problem with the tower.",3
300382,16-DEC-11,14-DEC-11,Sowmya,,en,184.145.82.68,exactor@sympatico.ca,14247378,000000121890095,3,4,"A defective rental modem was replaced, which seems to have solved the problem with DSL going down - but it should have been replaced after earlier complaints, and Bell should provide compensation for our down time.",1
300383,16-DEC-11,15-DEC-11,Jean-Raynaud,,fr,70.30.218.209,edwinh@sympatico.ca,14259680,000000121909140,3,4,,1
300384,16-DEC-11,29-NOV-11,Sonia,,fr,50.100.129.113,michellericher@bell.net,14145964,000000121565293,5,5,"rien de plus, je trouve merveilleux la connexion à distance avec le conseiller, beaucoup plus facile que parler à une machine automatisée par téléphone.",5
300385,16-DEC-11,15-DEC-11,Sowmya,,en,174.93.218.89,avag@sympatico.ca,14257388,000000121907331,5,5,Rather than waiting for a part to be delivered via courrier it would be much easier to go by a Bell boutique.,5
300386,16-DEC-11,15-DEC-11,Mounira,,fr,216.208.205.69,jacques19@sympatico.ca,14261282,000000121908301,5,4,"Résoudre ma demande bien avant. Depuis environ 4 mois, j'ai téléphoné à maintes reprises, mais ma demande n'était toujours résolue qu'à moitié.  J'espères que cette fois-ci sera la bonne. Je peux toutefois affirmer que que votre conseiller ""Rachid"" semble avoir trouvé la solution au problème. ",4
300387,16-DEC-11,14-DEC-11,Amine,,fr,76.64.138.72,pierre.henuset@sympatico.ca,14253076,000000121897365,1,1,n.a pas répondu à mes demandes,
300388,16-DEC-11,15-DEC-11,Nicholas,,fr,70.30.157.123,andreeharry@bell.net,14257102,000000121918327,5,5,,4
300389,17-DEC-11,16-DEC-11,Chantal,,en,65.95.109.220,justy@sympatico.ca,14273648,000000121945428,5,5,Very satisfied with Chantal and her abilities to read my records and finalize what was offered to me many months prior.  Only thing that could have been done better is to make sure employees who aren't following through with offers to clients are followed up with and dealt with appropriately. I am a satisfied customer though on the whole and have resigned myself to the fact that if I want a good customer experience I have to continue to follow up with Bell and make sure I am getting the best deal for the buck. You are to big a company to be able to give me any kind of personal service which is what I truly expect to get. ,5
300390,17-DEC-11,16-DEC-11,Suriya Priya,,en,184.147.207.180,murray.ford093@sympatico.ca,14275662,000000121931884,4,4,None as it was out of the Tec. hands . The program Skydrive is owned by Midro Soft and Word is owned by the same. People who do not have bell as a sever cannot get skydrive.,5
300391,17-DEC-11,16-DEC-11,Nawel,,fr,76.68.139.210,jeannettecyr1@sympatico.ca,14273074,000000121934576,5,5,"Tout a été trèss bien fait.  elle était très compétente, gentille et à son affaire.  Très bonne employée!!",5
300392,17-DEC-11,16-DEC-11,Celina,,en,174.92.108.46,jeanninev@sympatico.ca,14273080,000000121939102,4,4,The person was very nice but I had trouble understanding them because of language differences,4
300393,17-DEC-11,16-DEC-11,Basker,,en,65.94.199.165,fran.filipitsch@sympatico.ca,14271662,000000121937753,5,5,The background noise is very distracting and makes it difficult to hear the technician.  After telling him this he did use his head gear which really helped.,5
300394,17-DEC-11,16-DEC-11,Florence,,en,74.14.87.203,s.legare@sympatico.ca,14277240,000000121931612,3,2,"Advertise properly,I read in our local paper that we had fibe internet but when I called it said it was only in a few areas. The ad is very deceiving. If you do not have the whole area done do not advertise that way. I was also calling because I had sevice outage on my cell and was told by the tech guy to call client care to see what they could do. They said there was nothing on my file and the tech guy did not give me a ticket number. That has been several times now that stuf is not recorded on file and then it is hard for me to correct anything. I can tell you this, that if there was another company out there that truly cared about the customer, I would leave bell in an instant. As for now I am stuck with staying put.  Another good example is how you give all these amazing deals to new customers but you do nothing for the  ones you have. You truly do not look to have customers in the long run. 
A Frustrated Customer.",3
300395,17-DEC-11,15-DEC-11,Priya,,en,184.146.115.111,belinda_dave@sympatico.ca,14257582,000000121921796,1,1,I am on the new Fibe technology and I spoke with four different people all of which went through the same list of questions over and over and none of them had a clue about the equipment in my house.  Two were going to send me new modems which is rediculous since I just got the equipment installed a month ago.  One said they were going to send a tech the next day but a tech was never actually scheduled.  Bottom line - connect me with someone who at least has an idea of the new technology and equipment.  I wasted over  3hrs on the phone with people on Thursday afternoon and evening when I had critical work to do from home.  Your lack of service has is unbelieveable as my wife and I have been on the phone with Bell serive for over 24hrs (!!!) in the past 7 weeks trying to get our internet/phone setup and keep it running.  There are severe service issue with this new technology that you so happily promote as the next best thing.,1
300396,17-DEC-11,14-DEC-11,Visakan,,en,64.228.70.91,spycilady9@sympatico.ca,14254874,000000121883944,3,4,remove a lot of the automation (i.e. phone number and the like) before you get a person to talk to.,3
300397,17-DEC-11,16-DEC-11,Darwin,,en,74.15.78.155,jprince_9@sympatico.ca,14273524,000000121943642,5,4,I think when  the red light was on the modem on the internet we had the  problem  solved. My  hard of  hearingdidn't help which is mine.Thanks John Prince,5
300398,17-DEC-11,16-DEC-11,Gabriel,,en,174.95.95.127,davidpvr@sympatico.ca,14270590,000000121940689,5,,"Being as the problem as of 10:50 sat. morning has not been resolved with a visit by a repair tech.,this survey is not relevent. There is a swinging s/c on the line....",5
300399,15-DEC-11,14-DEC-11,Anirban,,en,70.49.104.171,wordtech@bell.net,14256117,000000121905481,5,5,,5
300400,15-DEC-11,15-DEC-11,Thorat,,en,70.49.104.171,wordtech@bell.net,14256119,000000121906287,,,This call did not happen. ,
298870,14-DEC-11,13-DEC-11,Tom,,en,69.158.169.98,jwoodbury@sympatico.ca,14237282,000000121872267,4,4,"I wil answer this if the Tech
turns up to help me to go wireless,
scheduled for Sunday morning.",5
298871,14-DEC-11,13-DEC-11,Daniel,,fr,70.26.164.222,tatic@sympatico.ca,14242504,000000121880498,5,4,,5
298872,14-DEC-11,13-DEC-11,Sylvie,,en,76.71.96.126,rstolk4@sympatico.ca,14241376,000000121875317,5,5,Nothing,5
298873,14-DEC-11,13-DEC-11,Kyle,,en,69.159.66.113,allenrobinson@sympatico.ca,14231696,000000121866642,1,1,"You disconnected my internet claiming I had requested it.  When I told you I hadn't requested this you checked and found out you had disconnected me in error.  You then had the audacity to keep referring to this as ""a little mistake.""  Then you made me wait on hold on the phone for over 3 hours talking to 4 different people trying to get my internet reconnected.  I then received a call from someone in Tech Support who said it would be back up and running by midnight.  At 6 am the following morning it still wasn't back up and I had to call and start the whole damn thing over again.  Imagine my surprise when the girl I was talking to told my she saw there was also an order to disconnect my phone.  There are a couple of things that you could have done better in this situation.  One, you could fire the moron who didn't take the time to check the name, address, or phone number to make sure it was the right one before disconnecting somebody.  Two, you could put your call centers back in Canada and staff them with people whose FIRST  language is English.  Four out the the six people I talked to I couldn't understand.  When you ask to speak to someone who speaks english they ignore you and keep right on mumbling on.  Shame, shame, on Bell!!!  

A complaint is being filed with the Commissioner for Complaints for Telecommunications Services over this fiasco.     ",1
298874,14-DEC-11,12-DEC-11,Aswathy,,en,76.68.140.40,Nikolic1@bell.net,14215020,000000121854906,5,4,,4
298875,14-DEC-11,12-DEC-11,Manoranjith,,en,65.93.207.109,njmarshall@sympatico.ca,14225828,000000121836054,4,4,,4
298876,15-DEC-11,28-NOV-11,David,,en,65.95.214.204,howard.boettcher@sympatico.ca,14129182,000000121532301,3,3,"Almost all issues were addressed, however, change for one existing receiver has still not been scheduled.  3 weeks is a bit long to wait.",3
298877,15-DEC-11,14-DEC-11,Arbi,,fr,76.67.169.241,h.poitras@sympatico.ca,14248332,000000121892623,5,5,je suis très satisfaite,5
298878,15-DEC-11,14-DEC-11,Adnan,,en,70.51.254.115,jhipfner1@sympatico.ca,14249392,000000121905577,5,5,My experience was very good.  wouldn't change a thing.,5
298879,15-DEC-11,14-DEC-11,Mohammed,,en,76.64.15.236,judyk@sympatico.ca,14249896,000000121900317,5,5,"Mohammed was very courteous and I appreciated how quickly he resolved the problem.  My only comment would be that I would have preferred that he walk me through resolving it myself rather than the situation where he had to log onto my computer remotely.  This is not a reflection on him but rather a concern with the procedures that Bell has put in place.  I am not comfortable with allowing people access to my computer.  I did allow it since this is a new computer and I didn't have any information stored on it yet.  Again, Mohammed was very polite and courteous during this whole procedure.",5
298880,15-DEC-11,13-DEC-11,Makram,,en,174.89.249.166,flseidle@sympatico.ca,14235026,000000121863555,1,1,Have someone who actually knows what he's doing. ,2
298881,15-DEC-11,13-DEC-11,Jihed,,en,174.89.249.166,flseidle@sympatico.ca,14235028,000000121861120,1,1,Have someone who knows what he's doing. ,1
298882,15-DEC-11,14-DEC-11,Sudhakar,,en,70.27.141.60,marysecyr@sympatico.ca,14251466,000000121900283,5,5,"you did all that I required with the most pleasant representative, as usual I never have trouble having my problem solved",5
298883,15-DEC-11,14-DEC-11,Kimberly,,en,65.94.199.202,psutkapls@sympatico.ca,14253250,000000121884560,4,5,,5
298884,15-DEC-11,14-DEC-11,Salim,,fr,207.164.32.138,martinmaheux@sympatico.ca,14251438,000000121895178,5,3,"Cet appel fut court et honnete. Sans probleme. Celui d'avant m'ayant induit en erreur, je ne pouvait blamer Salim.",2
298885,15-DEC-11,14-DEC-11,Imen,,fr,174.95.236.222,jpjlapointe@sympatico.ca,14249772,000000121891839,5,5,,5
298886,15-DEC-11,14-DEC-11,Xenia,,en,67.71.66.57,ren-dangerard@bell.net,14253560,000000121905776,5,5,Nothing,4
298887,15-DEC-11,14-DEC-11,Romeo,,en,70.27.34.190,aitken4@sympatico.ca,14244116,000000121890787,5,5,somewhat ironic that John Watson's name is on survey request.  Perhaps he could respond when customers contact him directly with complaints about service.   Just a thought.  I am marking off that I would not recommend Bell not because of your rep but because of the issues I have had over the past few months with the company,1
298888,15-DEC-11,12-DEC-11,Abdallah,,fr,174.95.228.109,rich4log@sympatico.ca,14227194,000000121836970,4,4,non,5
298889,15-DEC-11,14-DEC-11,Naveenkumar,,en,64.231.163.152,jjgillespie@sympatico.ca,14249442,000000121896767,5,5,the young man i dealt with was excellent,5
298890,15-DEC-11,14-DEC-11,Sihem,,fr,65.93.171.113,bimba2@sympatico.ca,14245134,000000121883038,3,2,rien vous ne vous occupez pas de skype,4
298891,15-DEC-11,14-DEC-11,Saoussen,,fr,184.147.253.162,lindabeaumier3@sympatico.ca,14250672,000000121883400,3,1,Je devrai rester encore une heure au telephone...et j'espère que la ça va marcher.  Quelle perte de temps,
298892,15-DEC-11,14-DEC-11,Houssem,,fr,174.93.146.237,guyz9@sympatico.ca,14248312,000000121888522,5,5,rien de mieux toute a ete correctement fait merci,5
298893,15-DEC-11,14-DEC-11,Yosimar,,en,174.93.164.32,kahndyra@sympatico.ca,14250030,000000121885249,5,5,,4
298894,15-DEC-11,14-DEC-11,Rania,,fr,65.93.3.120,pierre.polar@sympatico.ca,14253078,000000121890902,5,5,,5
298895,15-DEC-11,14-DEC-11,Luis,,en,70.27.70.214,alusru@sympatico.ca,14244330,000000121899742,5,5,"speed up my computer. or lower the price.  I am paying for Hi-speed, but it takes about 5 minutes for your questionnaire to come up. My time is very wasted waiting for the programs to come up. I hear others are instant.
Your Rep though was very polite, efficient and helpful and patient with me. ",2
298896,15-DEC-11,14-DEC-11,Hadhemi,,fr,76.67.88.46,alanthier001@sympatico.ca,14244188,000000121888307,4,1,Elle a transferré le problème a un niveaau supérieur !,3
298897,15-DEC-11,14-DEC-11,Katherine,,en,69.159.84.38,gpmurray@sympatico.ca,14248170,000000121883823,5,5,"Nothing, your representative Kat,was very professional and informative.",5
298898,15-DEC-11,13-DEC-11,Srinivas,,en,70.29.58.17,max009@sympatico.ca,14239008,000000121881984,1,1,"Being able to speak to someone who understood the problem and solved it.I spoke to several service people including a supervisor. They were in India.   After two more  calls, I finally was able to get a gentleman (in Ottawa) who solved my problem which was opening my mail account. He simply had to reset my pass word. Thank you Kyle. ",3
298899,15-DEC-11,21-NOV-11,Azza,,fr,70.52.41.224,pierredcaron@sympatico.ca,14053236,000000121370297,2,3,"nous avons pris plus d,une heure à régler ce qui aurait pu l'être ew 10 minutes.",2
299361,15-DEC-11,14-DEC-11,Baltharaj,,en,76.70.115.98,mymaleon@sympatico.ca,14252274,000000121898314,3,4,"I was calling to have a technician come back to my home to resolve a problem which had returned after he fixed it the day before. After over 25 minutes on the phone talking to various people, I finally hung up.  The last person I spoke to did call me back with a window of time on the day I requested for the technician to visit. All of the people I spoke to were very polite and seemed to be trying to help, but why does it take half an hour to schedule someone to come back to resolve a problem which was not successfully resolved the first time?",1
299362,15-DEC-11,14-DEC-11,Deepthi,,en,67.70.57.26,terry.jo@bell.net,14255360,000000121893053,2,3,support for your intdernet,2
299363,15-DEC-11,14-DEC-11,Caroline,,en,74.14.104.53,EstherDalys@bell.net,14243692,000000121902126,5,5,,3
299364,16-DEC-11,15-DEC-11,Hanen,,fr,65.94.12.116,misscorby@sympatico.ca,14264216,000000121907346,5,5,J'ai recu un service excellent alors il y absolument rien a changer. C'est toujours un plaisir de communiquer avec vous parce que les personnes qui nous aident sont gentils. Tres bon travail. Merci  ,5
299365,16-DEC-11,15-DEC-11,Ajay,,en,50.101.53.106,pamodaniels@sympatico.ca,14264852,000000121914255,5,5,,5
299366,17-DEC-11,16-DEC-11,Wajdi,,fr,69.157.89.137,ricklat@sympatico.ca,14276826,000000121945520,4,2,"Suite à la reprogrammation du modem avec l'aide du soutien de la personne en ligne, un peu plus tard en soirée nous avons encore perdu le signal internet et depuis une semaine cela se produit régulièrement pendant des sessions en fin d'après-midi et le matin. Par contre la personne en ligne a été très patiente et attentive à mes demandes",4
299367,17-DEC-11,16-DEC-11,Jay,,en,184.147.208.77,r.asykes@bell.net,14276488,000000121942669,4,2,The problem  for which I  called is not solved. I cannot receive emails from stenhouse @kol.co.nz So I have changed her address in my address book  to margaret @kol.co.nz  to see if that works,5
299368,17-DEC-11,16-DEC-11,Mohamed,,fr,69.159.160.167,linteaud-p@sympatico.ca,14274336,000000121948094,1,1,me trouver une personne qui comprend bien la facturation,3
299369,17-DEC-11,15-DEC-11,Frank,,en,69.158.91.234,james.chalmers@sympatico.ca,14261312,000000121920228,5,4,,5
299370,17-DEC-11,13-DEC-11,Fatma,,fr,70.29.159.217,gruggiero@sympatico.ca,14235676,000000121860699,1,2,,2
299371,17-DEC-11,16-DEC-11,Daniella,,en,50.101.165.60,marton999@sympatico.ca,14275042,000000121945935,5,5,Cannot think of anything,5
299372,17-DEC-11,15-DEC-11,Yosimar,,en,70.29.151.96,gbahaban@sympatico.ca,14260266,000000121926394,5,2,,5
299373,17-DEC-11,16-DEC-11,Souheil Kilani,,fr,76.68.172.22,dboivin25@sympatico.ca,14270610,000000121936582,4,4,Malgré que j'ai eu un bon service déçue par Bell qui envoie no job a l'extérieur du Québec.,2
299374,17-DEC-11,17-DEC-11,Geetha,,en,174.88.22.36,badeaufamily@sympatico.ca,14269074,000000121951005,1,2,,
299375,17-DEC-11,16-DEC-11,Joseph,,en,174.91.35.59,zebb@sympatico.ca,14278946,000000121931023,5,5,"A Bell rep was supposed to call me when my email was ready to go. Instead I was without email from 14 to 16 Dec. If I had not called I would still be without email. Ticket # 121885086 on 14 Dec promised I would get a call from Bell, that did not happen - the customer had to do the follow up.",3
299376,17-DEC-11,13-DEC-11,Yara,,en,184.144.135.168,grenblack@sympatico.ca,14235666,000000121878875,3,,N/A,3
299377,17-DEC-11,15-DEC-11,Danny,,en,76.70.101.145,marcy.wolfe@sympatico.ca,14263502,000000121923129,5,5,,5
299378,17-DEC-11,16-DEC-11,Nayeem,,en,70.26.28.142,gbh@sympatico.ca,14271900,000000121933176,5,5,,5
299379,17-DEC-11,16-DEC-11,Robert,,en,64.231.151.95,carol.toth@sympatico.ca,14269686,000000121944310,4,4,,4
299380,17-DEC-11,15-DEC-11,Edwin,,en,70.54.90.178,maray@sympatico.ca,14263446,000000121914032,5,5,,5
299381,17-DEC-11,16-DEC-11,Edwitch,,en,184.145.89.174,harvey.armstrong@sympatico.ca,14272398,000000121947727,5,5,internally communicated that the technican had taken the defective modem back to bell.,5
299382,17-DEC-11,16-DEC-11,Mohamed,,fr,70.51.44.94,jmdarveau@sympatico.ca,14273278,000000121950396,5,5,,5
299383,17-DEC-11,15-DEC-11,Ameer,,en,174.91.121.207,pat.chidley@sympatico.ca,14264894,000000121925345,5,4,My experience was great but I would prefer to be served by a technician working in Canada.,4
299384,17-DEC-11,16-DEC-11,Mathieu,,fr,67.68.201.204,suzannefortin53@sympatico.ca,14277980,000000121934318,5,5,rien de particulier...,3
299385,17-DEC-11,13-DEC-11,Sana,,fr,70.51.177.196,sawan.wafaa@sympatico.ca,14241680,000000121861165,5,5,SANAA LA MEILLEURE PERSONNEBAVEC QUI J'AI PU COMMUNIQUE DEPUIS DESANNEES CHEZ BELL,5
299386,17-DEC-11,16-DEC-11,Partha,,en,184.144.106.41,mt.mosky@sympatico.ca,14275626,000000121946360,2,2,understood the ipad 2 interface with your internet service. The complete lack of knowledge completely surprised me. No backup to first level enquiry was available.,3
299387,17-DEC-11,16-DEC-11,Chandler,,en,65.92.151.140,epthompson@sympatico.ca,14271356,000000121936046,4,4,"The promotional discount was offered to me on Oct. 14th, yet was not in effect on my December bill. Bell needs to reduce the time the it takes to implement promotional discounts so that there is no need for this type of inquiry in the first place.",5
299388,17-DEC-11,14-DEC-11,Bedre,,en,67.71.129.154,aldousemiller_@bell.net,14244216,000000121905760,5,5,,5
299389,17-DEC-11,15-DEC-11,Maher,,en,174.95.131.207,magama1@bell.net,14263354,000000121917592,5,5,"The service I received was excellent. He was friendly, resolved my issue and helped me find a better deal for internet usage fees. What I would have liked was to be refunded for additional months I thought I was covered with the insurance. Sadly this was not the case. He was only able to refund two months only.",3
299390,17-DEC-11,16-DEC-11,Reshma,,en,70.27.130.189,alastairskinner@sympatico.ca,14268640,000000121942543,5,4,,4
299391,17-DEC-11,16-DEC-11,Emely,,en,70.29.31.50,christinebruton@sympatico.ca,14270023,000000121933164,3,3,I was left with my Bell security not working,3
299392,17-DEC-11,15-DEC-11,Alex,,en,70.30.132.137,ja.breurkes@sympatico.ca,14248892,000000121906161,5,5,,5
299393,17-DEC-11,16-DEC-11,Marc,,en,184.146.113.105,dweytze@sympatico.ca,14271142,000000121942146,5,5,"Nothing, extremely satisfied, excellent knowledgeable technicians!",5
299394,17-DEC-11,16-DEC-11,Moncef,,fr,74.14.210.113,baillargeon111@sympatico.ca,14269076,000000121936420,5,4,Vous auriez pu proposer que j'achète mon modem bien des années auparavant.,4
299395,17-DEC-11,16-DEC-11,Khalil,,fr,184.146.236.20,gilles-guay@sympatico.ca,14272058,000000121943114,5,4,,5
299396,17-DEC-11,16-DEC-11,Brandon,,en,70.50.193.206,paolopecchia@sympatico.ca,14276094,000000121934289,5,5,Frequent follow ups offering promo's and discounts.,5
299397,17-DEC-11,16-DEC-11,Ganesh,,en,70.49.5.176,charles_ward@sympatico.ca,14269890,000000121945862,5,5,Nothing,5
299398,17-DEC-11,14-DEC-11,Divya,,en,70.50.174.223,alvicky@sympatico.ca,14244334,000000121905123,5,5,,5
299399,17-DEC-11,15-DEC-11,Zeineb,,fr,184.148.204.156,lilietcloclo@sympatico.ca,14262912,000000121910316,3,4,avoir des employer qui parle le meme francais que nous,1
299907,14-DEC-11,13-DEC-11,Eduardo,,en,74.12.80.14,warriorchief@sympatico.ca,14243202,000000121882024,2,2,Could not help me with my problem and gave me the wrong phone # to call for Microsoft.   ,4
299908,14-DEC-11,13-DEC-11,Samy,,fr,174.92.87.119,jackiedesjardins@bell.net,14236350,000000121876609,2,2,"J'ai un Mac.  J'ai donc besoin d'un technicien qui connaît l'appareil.  Samy (714976) était courtois.  Après beaucoup d'efforts, il m'a permis de recevoir et de répondre à mes email avec HOTMAIL mais il n'a jamais pu me connecter à mon récepteur MAIL avec lequel je travaille.  Il m'a dit que  c'était la faute de mon Mac! Que je devais le configurer à nouveau...Que je devais engager un technicien pour le réparer. Devant mes objections, il m'a mis en contact avec Microsoft # 1-800-668-7975.  J'ai dû appeler de nouveau ce matin et Souhir #833668 a trouvé le problème immédiatement.  Elle m'a montré comment régler une telle situation à l'avenir.",3
299909,14-DEC-11,13-DEC-11,Amir,,fr,65.92.165.242,andre.cournoyer@sympatico.ca,14231808,000000121879245,5,5,Nous recommandons Amir (714975) pour sa compétance,5
299910,14-DEC-11,13-DEC-11,Danny,,en,76.70.69.37,vprest@bell.net,14243146,000000121861560,4,4,the help on 13 good but on 10 not so had to get brother help. found out I received a used modem which was over loaded not a good idea Bell as this was very inconvienet for may help,2
299911,14-DEC-11,13-DEC-11,Abdulkarim,,en,69.157.37.118,mattandpam@sympatico.ca,14238974,000000121875901,2,1,dear sir the guy was a little rude he told me to call back at another time i was trying to pay for a flight on line this was the 3rd time in a week having to call for help i find that sometimes i have a problem under standing and they impatient with you because they talk so fast and have quite an accent . i may change to another company for my service the problem is still there but i will not go through these problems again i was very upset with the tecs i also had a lady and a guy ealier in the week vaishnavu846671 and someone called anish 111mins to fix the problems still have it very disopointed  ,1
299912,14-DEC-11,13-DEC-11,Rahali,,en,184.147.253.193,jlb_33@sympatico.ca,14236852,000000121881936,5,5,rien. tout était parfait. Le préposé a été d'une délicatesse et d'une patience d'ange.,5
299913,14-DEC-11,12-DEC-11,Rey,,en,184.147.17.143,rusticrod@bell.net,14227688,000000121851706,5,5,"Ray, the representative was really helpful but had a hard time hearing him and had to get him to repeat what he had said.  Ir sounded like he was a million miles away.",5
299914,14-DEC-11,13-DEC-11,Elmer,,fr,69.159.47.229,selifili@bell.net,14241756,000000121880530,5,5,,5
299915,14-DEC-11,13-DEC-11,Nora,,en,65.92.12.120,guitartec@sympatico.ca,14235710,000000121862230,5,4,,4
299916,14-DEC-11,13-DEC-11,Wayne,,en,65.92.12.120,guitartec@sympatico.ca,14235712,000000121862772,4,4,,4
299917,14-DEC-11,12-DEC-11,Moses,,en,70.26.98.45,confewcius@sympatico.ca,14217912,000000121834239,5,5,,5
299918,14-DEC-11,13-DEC-11,Victoria,,fr,70.30.150.29,crispig@bell.net,14233652,000000121879552,4,4,,4
299919,14-DEC-11,13-DEC-11,Mike,,en,70.27.129.14,mderrington@sympatico.ca,14239104,000000121870482,1,1,,1
299920,14-DEC-11,13-DEC-11,Janet,,en,74.14.38.254,opregent@sympatico.ca,14240042,000000121863676,5,5,"Janet did everything right.  Very courteous, prompt and pleasant.",5
299921,14-DEC-11,13-DEC-11,Zied,,fr,174.89.222.193,duchatgris@sympatico.ca,14234534,000000121874731,1,2,améliorer le français d'usage et l'expertise.,1
299922,14-DEC-11,13-DEC-11,Mohamed Abdelkader,,fr,184.145.248.253,d.chevalier-dupont@sympatico.ca,14233740,000000121879968,5,5,"Pour mon problème d'hier, le technicien a résolu le tout.  Merci beaucoup,
Doris Chevalier-Dupont, l'épouse de Guy Dupont.",5
299923,14-DEC-11,26-NOV-11,Sulochana,,en,174.92.76.233,sharongilkinson@sympatico.ca,14115712,000000121501161,4,3,"as it turns out, our internet only worked for about a week before I made another call.  The new Performance was to have been set up last night 12/13/11.  I understood that we would receive a new modem but one has not arrived as of today, the 14th.  I will definitely be checking my bill to make sure not being charged for one as I agreed to pay all at once as opposed to making monthly payments.",4
299924,14-DEC-11,12-DEC-11,Emmanuelle,,fr,70.30.209.139,gilles296@sympatico.ca,14220342,000000121833898,4,4,Nous fournir le bon modem au départ,3
299925,15-DEC-11,14-DEC-11,Luis,,en,65.92.147.151,cgmatern01@sympatico.ca,14245724,000000121902872,5,5,The service was good,5
299926,15-DEC-11,14-DEC-11,Noureddine,,fr,65.92.248.186,j.c.champagne@sympatico.ca,14248812,000000121887847,4,4,,4
299927,16-DEC-11,15-DEC-11,Reshma,,en,70.29.56.197,asurething@sympatico.ca,14257370,000000121912210,5,5,"Absolutely nothing.  She exceeding all expectations in ""service""  I am so glad I called and even more glad I got Reshma.  She not only was efficient, but she was SO pleasant.  She went above and beyond what she had to do. Keep this girl with Bell and don't give her a reason to leave.  ",5
299928,16-DEC-11,15-DEC-11,Jay,,en,74.14.144.147,vijohannes@sympatico.ca,14267644,000000121911411,1,1,"Understand my question.  I asked about delay in finding web sites and ""page not found"" for valid sites on first try. Agent kept on about download speed.",2
299929,16-DEC-11,15-DEC-11,Helmi,,fr,174.88.84.75,miclab@sympatico.ca,14264120,000000121913602,2,2,"Constance dans les informations:
trois appels et des informations différentes.
Absence de confirmations écrites pour les informations données oralement.",2
299930,16-DEC-11,15-DEC-11,Bob,,en,74.15.61.107,yvoncote1@sympatico.ca,14268046,000000121910927,5,5,,5
299931,16-DEC-11,15-DEC-11,Mahmoud,,fr,76.67.48.16,paul.trudel@sympatico.ca,14264984,000000121908537,4,4,,4
299932,16-DEC-11,15-DEC-11,William,,en,70.24.210.111,mlalani@sympatico.ca,14264246,000000121922200,5,5,,4
299933,16-DEC-11,15-DEC-11,Irfan,,en,65.95.9.241,garnet.saunders@sympatico.ca,14260238,000000121927487,5,5,,4
299934,17-DEC-11,16-DEC-11,Ibtissem,,fr,67.68.127.56,ghis.eve@bell.net,14272030,000000121949060,1,1,etre plus patient avec les personnes qui ne connaissent pas vraiment les ordinateur,
299935,17-DEC-11,13-DEC-11,Mohamed,,fr,70.51.177.196,sawan.wafaa@sympatico.ca,14241674,000000121860495,5,5,,5
299936,17-DEC-11,13-DEC-11,Marie,,fr,70.51.177.196,sawan.wafaa@sympatico.ca,14241676,000000121860824,5,5,,5
299937,17-DEC-11,13-DEC-11,Diaraye,,fr,70.51.177.196,sawan.wafaa@sympatico.ca,14241678,000000121861338,5,5,,5
299938,17-DEC-11,16-DEC-11,Christine,,en,38.99.160.50,david.mcleish@sympatico.ca,14270560,000000121930478,4,4,"Based on my useage,I have been overpaying for internet service for months, if not years. I might have thought that Bell would have brought this to my attention.",3
299939,17-DEC-11,16-DEC-11,Matthew,,en,76.64.107.126,Lloydn@bell.net,14268314,000000121945389,5,4,Discontue having Bell security remove any of my email incuding any in my deleted file.  I would like to make the decision as to what I'll retain & what I'll remove.,5
299940,15-DEC-11,13-DEC-11,Rim,,fr,70.55.179.50,sounsue@bell.net,14230842,000000121859118,5,4,,4
299941,15-DEC-11,14-DEC-11,Mariama,,fr,76.71.225.26,robert.francois@bell.net,14253824,000000121898487,4,4,,4
300401,15-DEC-11,14-DEC-11,Salvador,,en,174.95.255.232,bobby.sharer@sympatico.ca,14245234,000000121885371,5,5,protect my connection so invasive problems do not occur,5
300402,15-DEC-11,14-DEC-11,Melvin,,en,70.55.51.35,bob.ross@bell.net,14245222,000000121883980,5,5,my high speed is very slow some times its take two mins work,5
300403,15-DEC-11,14-DEC-11,Amany,,fr,67.70.113.150,mbout1@sympatico.ca,14251582,000000121885071,5,5,,5
300404,15-DEC-11,14-DEC-11,Nischal,,en,76.64.163.197,eric.sayle@sympatico.ca,14247308,000000121883085,5,5,,5
300405,15-DEC-11,14-DEC-11,Neha,,en,71.41.220.34,chdiamo@sympatico.ca,14245822,000000121900905,5,4,Have a Canada based support service.,4
300406,15-DEC-11,15-DEC-11,Mohammed,,en,70.49.7.97,jayres@sympatico.ca,14249086,000000121906037,5,5,,4
300407,15-DEC-11,14-DEC-11,Edwin,,en,74.12.120.46,m.curness@sympatico.ca,14251026,000000121889140,5,5,Nothing,5
300408,15-DEC-11,14-DEC-11,Karina,,en,70.50.20.197,fbcs@sympatico.ca,14247456,000000121895350,5,5,nothing,5
300409,15-DEC-11,14-DEC-11,Kaustabh,,en,142.222.228.22,mmiljanovic@sympatico.ca,14252050,000000121889907,5,5,,5
300410,15-DEC-11,14-DEC-11,Med Karim,,fr,69.159.7.113,mons2@bell.net,14252112,000000121892894,4,1,Il est 8h 45 le jeudi et mon problême n'est pas résolu,4
300411,15-DEC-11,14-DEC-11,Robert,,en,74.15.250.8,sisnyder@sympatico.ca,14254702,000000121887472,2,2,I can't believe that changing from wireless to wire connection is a forward step!!,2
300412,15-DEC-11,14-DEC-11,Afef,,en,67.70.106.158,cgauthier_4@sympatico.ca,14245714,000000121886455,4,4," VERIFYING IF BOTH SERVERS,INCOMING AND OUTGOING,WERE WORKING PROPERLY.
Bell's rep. was most agreable to work with and really did help a lot.
Thank you for calling back about my other concern.",5
300413,15-DEC-11,14-DEC-11,Irfan,,en,70.52.42.218,vkal@sympatico.ca,14255918,000000121893134,5,5,"once my problem was sent back to Canada, to a Candian rep. the problem was solved immediately.  I think Bell should consider having our problems solved here not over seas. It might cost a bit more keeping our people working but in the long run the customers are satisfied and would recommend Bell not search for a new company.",4
300414,15-DEC-11,14-DEC-11,Asir raja,,en,74.14.145.205,lyamamoto@bell.net,14250978,000000121896789,4,5,"At times, he could have spoken more slowly, although, his English was excellent.",5
300415,15-DEC-11,14-DEC-11,Jose,,en,174.89.236.127,paulshubin@sympatico.ca,14252880,000000121898591,5,5,"Don't block my internet communications in the first place but, apparently, that wasn't Bell. It might have been microsoft.
Also, the only reason this was resolved quickly was because there was access to cell 'phone texting (mine). Had there not been, the correction would have taken 72 hours and would have had to go through Microsoft. This is unacceptable. ""Fixes"" for simple things should be done immediately. It was your Bell rep. who made things go easily--not the 'system' nor the 'rules'. ",5
300416,15-DEC-11,14-DEC-11,Jose,,en,70.30.25.220,brian.mcinerney@sympatico.ca,14245346,000000121897202,1,1,I was looking for an IMAP as opposed to POP delivery of my email. Person had no idea what I was talking about and blogs tell me Bell simply doesn't offer it.,1
300417,15-DEC-11,14-DEC-11,Eya,,fr,70.30.158.152,cpaquet74@sympatico.ca,14246158,000000121888901,4,4,"Pour la première fois, j'ai eu quelqu'un au bout du fil qui était très cordiale. La plupart du temps, avec vos techniciens, je me sens nulle en informatique. Avec lui, ça été très bien. Donc, demander à vos techniciens d'être plus compatissants avec les clients.",4
300418,15-DEC-11,13-DEC-11,Manel,,fr,174.93.249.241,yvetteetgilles@sympatico.ca,14230944,000000121859538,5,5,,5
300419,15-DEC-11,13-DEC-11,Jose,,en,69.156.49.171,dljanney@sympatico.ca,14234314,000000121866563,5,5,,5
300420,15-DEC-11,14-DEC-11,Eric,,fr,69.156.50.241,suzanne.maltais@sympatico.ca,14255118,000000121900505,1,1,"Le technicien n'a pas saisi le problème. Je n'avais plus d'internet pour une raison inconnue. J'étais comme sortie du réseau. Il n'y avait pas de problème avec l'ordinateur proprement dit. Il a imaginé un problème avec le modem. Il n'y avait pas de probléme avec le modem non plus. Il m'a fait débrancher le fils du modem pour le brancher directement sur le portable bref une tentative qui n'a rien donné. Il n'a jamais suggéré de vérifier avec moi la configuration du réseau, ce que j'ai demandé. (Selon lui, il aurait fallu qu'un bon ami vienne chez moi avec son propre ordinateur pour me re-brancher au réseau. Aucun sens. J'étais dans le noir !!! Après l'avoir quitté, j'ai vérifié  les données de la ""configuration du réseau"" de mon portable. Je pense que le airport avait été désactivé par accident. J'ignore totalement comment c'est arrivé, peut-être une frappe inconsciente.  En tout cas, n'ayant plus rien à perdre, j'ai cliqué sur un bouton et tout est est revenu à la normale. Un très étrange incident. Question : Comment faire pour changer un mot de passe oublié ou perdue ?",
300421,15-DEC-11,14-DEC-11,Khaoula,,fr,76.67.192.172,mblackburn23@sympatico.ca,14251572,000000121892653,5,5,L'attente au téléphone a été de moins d'une minute - Bravo. C'est un changement majeur avec le service de Bell. L'agente a été codiale et ses compétences étaient évidentes. Continuez dans ce sens et je vais cesser de me plaindre du service Bell.,3
300422,15-DEC-11,13-DEC-11,Yves,,fr,174.95.240.198,jean.lebel2@sympatico.ca,14236610,000000121874063,4,2,"Finalement, je crois que le problème est au niveau de la sécurité du réseau dont le message est toujours le même : Non connecté. Et quand je l'active, tout plante de nouveau. Je devrai retéléphoner.",4
300423,15-DEC-11,13-DEC-11,Deepak,,en,184.148.136.208,steve.sinclair@bell.net,14242240,000000121873134,2,1,"the technicial incorrectly suggested my problem was related to my Norton Internet Security software.  I contacted Norton who helped me run inetcpl.cpl which corrected the problem which if I understand correctly was a Windows - Microsoft issue.  the Norton technician provide much better service for an issue that was not his issue as it appears it was also not a Bell Internet issue, however given the relationship to the internet it is disappointing that you could not also have supported me in this regard.",3
300424,15-DEC-11,14-DEC-11,Murali,,en,184.144.17.31,julius.s@sympatico.ca,14249952,000000121899178,5,2,Nothing.  It all was excellent.,5
300425,15-DEC-11,14-DEC-11,Ben Rejab,,fr,70.30.216.207,alicegermain@bell.net,14244254,000000121895892,5,5,Rien de plus,5
300426,15-DEC-11,13-DEC-11,Jack,,en,70.48.204.210,rogbod@sympatico.ca,14241200,000000121880915,,,i did not talk to anyone due to the fact no one was not home that nite at that time - you have the wrong person ,
300427,15-DEC-11,13-DEC-11,Methil,,en,174.89.71.155,cadman3@sympatico.ca,14232861,000000121871984,5,4,not a thing,5
300428,15-DEC-11,14-DEC-11,Mohamed,,fr,70.49.95.234,lsergeo@sympatico.ca,14250912,000000121901223,5,4,,5
300429,14-DEC-11,14-DEC-11,Gilberto Jose,,en,132.207.120.18,tonypileggi@sympatico.ca,14242816,000000121882234,2,1,,1
298900,15-DEC-11,30-NOV-11,Richard,,en,65.93.55.95,rolf7@sympatico.ca,14161552,000000121588998,5,4,"In ref to rep RICHARD: nothing

Previous experience was another matter.
Richard spoke excellent English and explained everything articulately and 
with patience. He should be training 
other call reps.",5
298901,15-DEC-11,12-DEC-11,Zulfiquar,,en,65.92.199.127,steve-miller@sympatico.ca,14228686,000000121855473,5,5,,5
298902,16-DEC-11,15-DEC-11,Gregorio,,en,74.15.30.74,regnier9066@bell.net,14265654,000000121913344,5,4,,5
298903,16-DEC-11,15-DEC-11,Rudys,,en,174.115.208.14,hansklimstra@bell.net,14260774,000000121914046,4,3,,5
298904,16-DEC-11,15-DEC-11,Gavin,,en,70.52.171.31,jaceylee@sympatico.ca,14261242,000000121920674,4,3,Nothing much you could do.  There was an outage in the area.,5
298905,16-DEC-11,15-DEC-11,Wynbert,,en,70.30.145.82,roser@sympatico.ca,14266020,000000121911222,4,4,A warning that my email may be affected by changes made would have been helpful.,5
298906,16-DEC-11,15-DEC-11,Aleem,,en,69.159.54.204,chantal72@sympatico.ca,14258344,000000121922737,5,5,,5
298907,16-DEC-11,15-DEC-11,Kathy,,en,76.66.85.74,rockon@sympatico.ca,14265918,000000121927026,3,3,"give me  a stable internet connection.
have been with sympatico since 2000
was very inconienced over the last month with costant interuption in internet service. no compensation offered",2
298908,16-DEC-11,15-DEC-11,Inobel,,en,207.164.79.98,patriciadryden@sympatico.ca,14264944,000000121921527,3,3,Am not sure that I got the correct. Answers,3
298909,16-DEC-11,15-DEC-11,Jose,,en,184.144.44.230,ron.middleton@sympatico.ca,14265974,000000121915565,4,4,,4
298910,16-DEC-11,14-DEC-11,Linda,,en,70.49.181.59,vasilki07@sympatico.ca,14255816,000000121897924,4,4,"Thank you for yur help. I was very satisfied with yur service.
",5
298911,16-DEC-11,14-DEC-11,Bumi,,en,65.95.40.205,akelaitis@sympatico.ca,14244144,000000121899807,4,4,"The multiple problems I was experiencing was only compounded by the fact that I had to explain it every time to a different care rep.This takes up a lot of time and finally I reached Bumi, Employee# XZ023, who actually was able to understand what the problems were and he was able to sort everything out. He promised to call me back the next day, as one of the departments was already closed, and he kept his promise and called me at the appointed time.Very efficient and knowlegable young man. Unfortunatley, I had to be connected to the next dept, internet loyalty and the young lady there, Kia, disconnected me. Now I have to call back and make sure that my account was cancelled. In the case of a disconnection,(which has happened to me more than once) that employee should call the customer back as it is impossible to locate the care rep that was just spoken to and who already is aware of the issues.",4
298912,16-DEC-11,15-DEC-11,Erick,,en,70.26.23.153,kmatthews1@sympatico.ca,14262530,000000121919832,5,5,he was very helpful.,5
298913,16-DEC-11,15-DEC-11,Hourry,,fr,64.229.215.214,thwelt@sympatico.ca,14267322,000000121910885,4,4,,4
298914,16-DEC-11,15-DEC-11,Thitola,,en,65.95.152.134,pepab@sympatico.ca,14265064,000000121928974,4,4,,5
298915,16-DEC-11,15-DEC-11,Niyaz,,en,184.146.84.94,jlicata@sympatico.ca,14261720,000000121929210,5,5,,5
298916,16-DEC-11,12-DEC-11,Steve,,en,74.15.251.54,donpethick@sympatico.ca,14218912,000000121849613,4,4,,4
298917,16-DEC-11,14-DEC-11,Krishnan,,en,184.148.131.90,john.morris2@sympatico.ca,14249648,000000121892055,1,1,"Investigated the probleminstead they toldme a""fairy story""",1
298918,16-DEC-11,15-DEC-11,Preethi,,en,65.92.73.135,nelgoncalves@sympatico.ca,14264526,000000121921041,5,5,,5
298919,16-DEC-11,15-DEC-11,Casey,,en,174.88.219.229,syd.beaumont@sympatico.ca,14267058,000000121925177,2,2,"Why the hell can't Bell do as they say they're going to do the fist time??

This recent house move was a total screw up by Bell - every part was done wrong and it then takes at least an hour of my time and a long lesson in Punjabi to resovle the problems!!  I wish there other feasible choices for communications - I'd use it.

Not that mentioning any of this will make any difference anyway - you guys never get back to your customers - I'll likely not hear from you EVER.  Unless I have an other hour to waste and call you!!",2
298920,16-DEC-11,14-DEC-11,Steve,,en,174.88.7.191,NomadRacing@bell.net,14243794,000000121897208,2,1,,2
298921,16-DEC-11,15-DEC-11,David,,en,24.199.253.86,jagw@sympatico.ca,14261294,000000121911975,5,5,,5
298922,16-DEC-11,15-DEC-11,Abdelalim,,fr,76.68.234.93,nosa@sympatico.ca,14264682,000000121918039,5,5,,4
298923,16-DEC-11,15-DEC-11,Claudia,,en,70.51.54.124,bertrand.larrivee@sympatico.ca,14257642,000000121915173,5,5,"Nothing,everything was perfect.Claudia was very competent,patient and polite.",5
298924,16-DEC-11,15-DEC-11,John,,en,174.94.19.77,vasiletudor@sympatico.ca,14267586,000000121928697,5,5,,5
298925,16-DEC-11,12-DEC-11,Diddharth,,en,69.158.82.70,bwilliams24@bell.net,14217022,000000121857093,2,1,,
298926,16-DEC-11,15-DEC-11,Merly,,en,204.92.63.2,marty.granner@sympatico.ca,14263676,000000121915283,2,1,,1
298927,16-DEC-11,15-DEC-11,Baltharaj,,en,70.50.110.120,marggill@sympatico.ca,14263518,000000121928131,4,4,,3
298928,16-DEC-11,15-DEC-11,Ali,,en,70.49.231.73,ssthomas5@sympatico.ca,14266876,000000121921248,5,5,,5
298929,16-DEC-11,15-DEC-11,Elmer,,en,76.71.102.206,alnite@bell.net,14257014,000000121926476,4,5,,5
298930,16-DEC-11,14-DEC-11,Roy,,en,174.89.133.101,grillas@sympatico.ca,14248224,000000121904536,5,4,The wait time was very long over 30 minutes.,4
298931,16-DEC-11,12-DEC-11,Kristen,,en,67.70.106.75,cotehp@sympatico.ca,14217948,000000121839870,5,5,Nothing,5
298932,16-DEC-11,15-DEC-11,Kamel,,fr,70.30.187.65,tania2222@bell.net,14267156,000000121927527,5,5,,4
298933,16-DEC-11,15-DEC-11,Mohan,,en,76.67.103.150,bj.nugent@sympatico.ca,14257716,000000121925081,5,5,,5
298934,16-DEC-11,14-DEC-11,Dinesh,,en,174.94.63.251,mhanousek@sympatico.ca,14251796,000000121895155,4,4,,5
298935,16-DEC-11,15-DEC-11,Michael,,en,64.229.98.238,bmandrade@bell.net,14257748,000000121915853,3,4,"get rid of Emily the voice prompt, it is very irritating and extends the alreadly long wait time to get hold of some one.",2
298936,16-DEC-11,15-DEC-11,Geetha,,en,50.101.91.203,msolsen@sympatico.ca,14264408,000000121926583,2,1,fix the problem,3
298937,16-DEC-11,15-DEC-11,Carlos,,en,69.159.65.250,tandg3@sympatico.ca,14267154,000000121910954,5,5,Nothing really,5
298938,16-DEC-11,15-DEC-11,Mokhles,,fr,24.202.12.3,michelti@sympatico.ca,14264114,000000121913761,3,4,,4
298939,16-DEC-11,14-DEC-11,Amine,,fr,184.145.212.252,guymiche@sympatico.ca,14248304,000000121900058,1,1,"Fournir un service par un employé compétent, sans air bête ni arrogant. Le genre d'appel qui n'a pas résolu le problème et qui fait penser à changer de fournisseur car depuis quelques temps plusieurs appels de service infructueux, un service internet instable et beaucoup d'insatisfaction.",1
298940,16-DEC-11,14-DEC-11,Aymen,,fr,67.68.147.97,sfredette_5@sympatico.ca,14254520,000000121904833,1,2,J'appelais pour une question en lien avec ma coupure internet. la ligne a coupé car la batterie de mon téléphone est morte. L'employé aurait pu me rappeler lorsque la ligne coupe. Il me semble que ce serait la moindre des choses..,1
299400,15-DEC-11,13-DEC-11,Hassan,,fr,174.91.235.164,reneetmonique@sympatico.ca,14240914,000000121882112,5,4,rien tout est parfaait,5
299401,15-DEC-11,14-DEC-11,Meriem,,fr,76.65.86.89,gimi@sympatico.ca,14248044,000000121883805,5,5,"Rien de plus, tout était parfait",4
299402,15-DEC-11,14-DEC-11,Ahlem,,fr,76.69.110.196,jpepin60@bell.net,14249762,000000121885580,5,1,"Je ne sais pas,la représentante ma confirmé que le problème n'était pas relié au service bell mais bien un problème de connexion avec java alors je doit me retourner vers un informaticien.Elle a été très serviable et gentille.Pour le prix payé par mois pour le service haute vitesse il devrait avoir plus d'assistance et ne pas avoir à payer un $6 de plus par mois pour de l'aide.Merci quand même. ",4
299403,15-DEC-11,14-DEC-11,Pau,,en,67.68.200.40,KarenRahal1@sympatico.ca,14243744,000000121884554,1,1,I never called about internet. I called because as of Dec 12 I have been harassed by your collection dept. Saying I owe you money even though my bill has a due date for payment on the 16th of December. I called for you to stop calling me 10 times during the day and I was told it would stop but you lied and have since continued to harass me. I will file a complaint with Better Business Bureau. This has left me quite upset and feel like I have bullies after me and you don't respect your customers at all.,1
299404,16-DEC-11,15-DEC-11,Arthur,,en,67.68.52.123,steveyd@sympatico.ca,14266958,000000121907460,4,4,Not certain and not certain if I may of been part of the issue.,4
299405,16-DEC-11,15-DEC-11,Sahali,,fr,70.51.202.63,hlaroche000@sympatico.ca,14260942,000000121920364,4,1,rien de plus je crois que le problème vient de microsoft.,4
299406,16-DEC-11,15-DEC-11,Gunson,,en,76.68.42.192,parafia@sympatico.ca,14264872,000000121919566,5,5,"your directory, it is a little confusing",4
299407,16-DEC-11,15-DEC-11,Ronald,,en,76.68.81.218,mbrister@sympatico.ca,14263818,000000121926841,5,5,"It was a maintenance-related outage; notifying of maintenance in advance would be appreciated next time.",5
299408,16-DEC-11,14-DEC-11,Ahmed,,en,69.158.92.217,belshaw.hauff@sympatico.ca,14244990,000000121887215,5,5,the service call scheduled on wed. Dec. 21 could have arrived and solved the problem.  They didn't call or arrive,5
299409,17-DEC-11,16-DEC-11,Jessa,,en,70.29.70.136,sskang55@sympatico.ca,14277828,000000121934340,1,1,"Stop outsourcing jobs to other countries! They don't know customer service and very difficult to understand with thick accents. Almost every time I have to ask for a supervisor because they don;t know what they're doing - in the case of JESSA, I repeatily asked for a supervisor and she never transferred the call, eventually I hunged up and called again. Outsourcing doesn't save you money because you'll end up losing customers!",1
299410,17-DEC-11,16-DEC-11,Mohamed,,fr,184.145.254.192,marceletsylvie@bell.net,14274834,000000121938843,5,4,,4
299411,17-DEC-11,12-DEC-11,Kaouther,,fr,76.67.161.160,fergudu@sympatico.ca,14219638,000000121842725,5,5,,5
299412,17-DEC-11,15-DEC-11,Marco,,en,76.69.101.103,mikeandjoan@sympatico.ca,14264162,000000121926500,1,1,Called the same day as the problem occured,1
299413,17-DEC-11,16-DEC-11,Hadhemi,,fr,174.89.243.180,blaispa@sympatico.ca,14269334,000000121934581,5,5,"Après de nombreuses communications avec BELL, c'est finalement Mme Adhemi employée #XY405 qui a très bien résolu le 16 déc. dernier le problème que j'avais pour visualiser mes factures BELL par Internet, problème qui existait depuis le 25 nov. 2011 selon BELL. Je l'en remercie énormément et la félicite pour sa compétence. Je lui ai mentionné qu'elle méritait une médaille.
 J'aurais vraiment apprécié que les autres personnes qui m'ont répondu auparavant au support Bell en fasse autant car le délai a été très long entre le 25 nov.2011 et le 16 déc.2011. J'ai passé de nombreuses heures au téléphones concernant ce problème et j'apprécierais une compensation car mon temps est précieux et une solution plus rapide m'éviterai dorénavant de sacrer et de devenir presque enragée face au service de BELL. Merci de tenir compte de mes commentaires que j'ai pris à nouveau le temps de vous faire parvenir.",3
299414,17-DEC-11,16-DEC-11,Mary ruksana,,en,64.231.191.191,joan.burrows@sympatico.ca,14273310,000000121931578,5,4,The person working in the Bell centre was not very helpful.  But she did give me the customer # to call and I was given immediate assistance there - very polite and helpful on the phone.,5
299415,17-DEC-11,16-DEC-11,Jason,,fr,174.88.58.47,desjardins_40@sympatico.ca,14270756,000000121931215,5,5,MOIN DE TEMPS DATTENDRE,3
299416,17-DEC-11,16-DEC-11,Wassim,,fr,216.209.225.171,rochondiane@sympatico.ca,14277008,000000121936760,1,1,"Donner une meilleure formation aux personnes qui sont au service technique d'Internet...Le premier commis qui m'a répondu m'a donné des informations tout a fait erronées (nom d'utilisateur Bell au lieu de Sympatico et MON numéro de téléphone personnel au lieu de celui du réseau). J,ai dû rappeler chez Bell pour enfin tomber sur quelqu'un qui s'y connaissait mieux et qui a pu rérablir ma connexion.Que de temps perdu! Sans parler de la mauvaise humeur qui s'en suit!!! Et ce n'est pas la première fois que j'ai un Très mauvais service. ",1
299417,17-DEC-11,13-DEC-11,Gautham,,en,64.231.129.218,bet.h@bell.net,14232416,000000121880448,5,4,The problem was you were doing maintenance on the internet so we could not access it... would be nice if you emailed us to let us we would be shut down for a specific time.,5
299418,17-DEC-11,15-DEC-11,Marco,,en,69.157.118.13,j.grguric@sympatico.ca,14261188,000000121918238,5,5,let me know if you can not make a call on time that been decided as per our agreement on telephone conversation,5
299419,17-DEC-11,15-DEC-11,Ayesha,,en,76.70.65.51,jacqueline55@bell.net,14261272,000000121912423,5,5,Nothing. It went well.,5
299420,17-DEC-11,16-DEC-11,Mohamed,,fr,70.30.228.154,julienj@sympatico.ca,14273626,000000121945514,3,1,"m envoyer comme promis  mon nouveau modem a temps  je l attend depuis 2 semaines et j ai appele 2 fois 
si ca ne se regle pas cete semaine je change de compagnie.",2
299421,17-DEC-11,15-DEC-11,Alejandro,,en,64.229.176.243,jody.ivany@sympatico.ca,14261808,000000121923121,5,5,I had a good experience this time.,5
299422,17-DEC-11,15-DEC-11,Ryadh,,fr,70.49.72.74,fgaland@sympatico.ca,14259954,000000121924180,,2,1- Je tiens à ce que l'ensemble de mes comptes chez bell puissent être gérés aussi par moi que par mon épouse (à laquelle je suis marié sous le régime de la communauté de bien depuis plus de 30 ans) Make-it simple!,3
299423,17-DEC-11,15-DEC-11,Adel,,fr,50.100.138.55,boyard146@sympatico.ca,14257818,000000121924632,1,4,"J'avais de la diffuculté à comprendre le conseiller (son accent, il n'articulait pas bien le francais, il semblait un peu impatient quand je le faisais répéter, et on dirait que le telephone grichait). 

Par contre, le probleme a ete resolue ce soir, le technicien est passé aujourd'hui. Et je suis tres satisfaite de son travail.",4
299424,17-DEC-11,16-DEC-11,Shirin,,en,70.49.83.184,j.scheib@sympatico.ca,14272784,000000121938267,5,4,None,4
299942,15-DEC-11,14-DEC-11,Steph,,en,174.92.60.35,jrtavares@sympatico.ca,14249808,000000121887540,4,4,The service was good.,4
299943,15-DEC-11,13-DEC-11,Divya,,en,74.12.125.208,briancox@sympatico.ca,14232714,000000121879217,2,1,Speak english clearly and have some technical competence.,2
299944,15-DEC-11,20-JAN-11,Charles-David,,fr,69.156.212.11,abdelkaderkaddouri@sympatico.ca,10735775,000000114515508,5,5,rien c'etait parfait,5
299945,15-DEC-11,14-DEC-11,Srinivasan,,en,76.69.48.23,robdeb.resendes@sympatico.ca,14253804,000000121894276,5,5,"He asked me for my email password, which I thought was strange. I refused to provide it..... but he connected remotely & quickly fixed my problem.",4
299946,15-DEC-11,14-DEC-11,Vidya,,en,65.94.113.125,b.ryder@sympatico.ca,14244793,000000121884888,5,5,,5
299947,15-DEC-11,04-DEC-11,Nebgha,,fr,70.53.135.100,jacqueslitalien12@bell.net,14201480,000000121673683,3,1,"Nebgha m'a bien répondu. Par contre, l'assistant technique auquel elle m'a transféré m'a dit qu'on m'enverrait un nouveau câble et j'ai attendu 1 semaine sans résultat.  J'ai donc rappelé le 12 décembre pour l'apprendre!  Quelqu'un n'a pas fait son travail d'où mon mécontentement!!!!!",2
299948,15-DEC-11,13-DEC-11,Sarra,,fr,76.67.178.150,goulet.bruneau@sympatico.ca,14235622,000000121870513,1,4,Nous éviter de répéter 4 fois les mêmes étapes.,1
299949,15-DEC-11,14-DEC-11,Roy,,en,76.67.41.33,vennot@sympatico.ca,14255842,000000121903621,4,5,Had to wait on hold for an hour but realized that the problem was more widespread than just my computer,5
299950,15-DEC-11,14-DEC-11,Janice,,en,64.228.156.45,c_else_3@sympatico.ca,14245462,000000121886174,4,4,She was to get back to me about the PVR.,4
299951,15-DEC-11,14-DEC-11,Haythem,,fr,69.157.139.220,michel.gam@sympatico.ca,14251844,000000121900040,5,4,,
299952,15-DEC-11,14-DEC-11,Yahia Isameddine,,fr,69.157.139.220,michel.gam@sympatico.ca,14251846,000000121898996,1,1,"Il a même empiré la situation en ajoutant un autre problème et ce malgré des tentatives de sa part qui ont durées plus de 1h15 min, ce qui a nécessité que j'appelle un autre conseillé qui lui a dû réglé le problème causé par le précédent ainsi que le problème d'origine.  Le premier conseillé à qui j'ai parlé avait uen très grande difficulté à comprendre soit le français ou bien la problématique.  Et c'était très pénible comme discussion et ça ne menait nul part, ça m'a vraiment donné l'impression qu'il ne savait pas ce qu'il faisait et ce malgré le fait qu'il m'a mis à 2 reprises en attente afin de prendre des infos ou consulter un autre conseillé ou autre.  Et pourtant le deuxième conseillé a mis environ 3 minutes à diagnostiquer les 2 problèmes.   J,ai donc perdu près 1h30 avec le premier conseillé alors que j'aurais dû travailler car je suis à mon compte, je considère que ces incompétents travaillant pour le compte de Bell représente des frais indirects très importants et que ce n'est pas à nous de faire les frais de formation que Bell nous fait ainsi supporter.   J'apprécierais être contacté par une personne responsable de chez Bell car je considère cette situation totalement inacceptable et si ej n'avais pas reçu votre sondage par courriel j'étais décidé de faire des démarches en contactant Bell moi-même.  ",1
299953,15-DEC-11,14-DEC-11,Naveed,,en,174.91.73.83,dyoung121@sympatico.ca,14247080,000000121887707,1,1,ensure my needs weremet,1
299954,15-DEC-11,14-DEC-11,Aqeel,,en,174.91.73.83,dyoung121@sympatico.ca,14247082,000000121889636,5,5,make your call center local instead of india. Language was not bad but sometimes the accents get in the way,5
299955,15-DEC-11,14-DEC-11,Chamseddine,,fr,70.49.112.6,guyetjohanne@sympatico.ca,14248288,000000121903037,5,5,,4
299956,15-DEC-11,13-DEC-11,Joseph,,en,70.31.113.191,bgillespie5@sympatico.ca,14232448,000000121866390,3,3,found a better   way to cut costs,4
299957,15-DEC-11,14-DEC-11,Yosimar,,en,65.94.196.204,nsdunford@sympatico.ca,14252518,000000121890616,5,5,,4
299958,15-DEC-11,14-DEC-11,Luis,,en,70.55.0.214,bobsandyelliott@bell.net,14245240,000000121894778,4,4,,4
299959,15-DEC-11,14-DEC-11,Adnene,,fr,50.100.167.233,jec.latulippe@sympatico.ca,14249244,000000121899889,5,5,,5
299960,15-DEC-11,01-DEC-11,Armando,,en,70.26.96.87,loribeary@sympatico.ca,14171516,000000121609756,4,1,,3
299961,15-DEC-11,14-DEC-11,Med amir,,fr,70.29.188.26,jrobert001@sympatico.ca,14249806,000000121905313,5,5,"rien, Med été très polit et gentil",5
299962,15-DEC-11,14-DEC-11,Edward,,en,70.26.122.101,lt.wnd@sympatico.ca,14250916,000000121893111,5,5,"This is the best assistance I have experienced. the young man that helped me was exceptional in his assistance. and I thank him. Please pass this comment on.
Leon Thompson b1vcvc71

 ",5
299963,15-DEC-11,03-DEC-11,Allan,,en,70.29.13.88,owenshand@bell.net,14195954,000000121667348,4,4,,5
299964,15-DEC-11,13-DEC-11,Arun,,en,184.145.25.34,thepawluks@sympatico.ca,14242646,000000121881180,5,5,,5
299965,16-DEC-11,14-DEC-11,Suresh,,en,184.146.156.135,pgh01@sympatico.ca,14253024,000000121897873,5,5,nothing more,5
299966,16-DEC-11,15-DEC-11,Nandhini,,en,69.156.93.39,harold.mccann@sympatico.ca,14248382,000000121906326,2,1,"You did the right thing today I got Neha and she fixed my problem with great work.

tyvm ",3
299967,17-DEC-11,16-DEC-11,Leni,,en,184.144.76.205,mcpizza@sympatico.ca,14275186,000000121945575,4,5,nice guy great to talk to,4
299968,17-DEC-11,14-DEC-11,Ronald,,en,64.231.246.86,brendani@sympatico.ca,14245328,000000121897252,3,4,This was my third call to Bell for the same issue. The first two times I was told it was a problem with my computer or non Bell router. This was not the case. After having both other items checked it turned out it was a faulty Bell modem. Frustrating!! ,2
299969,17-DEC-11,16-DEC-11,Maria,,en,184.144.18.120,agordontriag@sympatico.ca,14268562,000000121944841,5,4,"The entire process went well. The issue was diagnosed as an unstable line, and we have had the line problem 905 648 7574 for about a month. Apparently it requires digging to repair,hopefully it will be resolved soon. ",5
299970,17-DEC-11,16-DEC-11,Soumia,,fr,70.30.224.64,beaulieuparent@sympatico.ca,14269170,000000121943641,2,1,"Vous auriez pu prendre ma commande d'arrêter mon service internet car je déménage dans un quartier où vous ne l'offrez pas.(NICOLET)
Je dois mettre à l'agenda de vous rappeler . Est-ce pour faire plus d'argent  si je l'oublie ? 
Avec vos compétiteurs je n'ai pas eu ce problème!",2
299971,17-DEC-11,16-DEC-11,Priyanka,,en,70.31.58.228,lorjon@bell.net,14274456,000000121936831,5,5,,5
299972,17-DEC-11,16-DEC-11,Suresh kumar,,en,70.24.24.122,spcs@sympatico.ca,14277796,000000121948547,5,5,"you are doing just fiine, thanks",5
299973,17-DEC-11,16-DEC-11,Nabil,,fr,174.93.228.121,christine.khoury@sympatico.ca,14270014,000000121946025,5,5,tout etait tres  bien,5
299974,17-DEC-11,15-DEC-11,Mohamed Ali,,fr,76.65.159.12,julienmai@sympatico.ca,14262104,000000121923785,1,1,"Régler mon problème à ce moment là. Le lendemain heureusement , l'autre personne à qui j'ai parlé a réglé mon problème.......",4
299975,15-DEC-11,14-DEC-11,Methil,,en,70.25.217.236,ironridge@sympatico.ca,14248746,000000121890431,5,5,,5
300430,14-DEC-11,13-DEC-11,Amany,,fr,174.93.209.196,rgamache@sympatico.ca,14240950,000000121862245,4,4,"Ma demande était celle-ci : Quand aurons-nous un accès internet plus rapide à Chicoutimi ? On m'a dit que Bell y travaillait; mais, on n'a pas pu me dire : dans un mois, 2 mois, etc.
Il me semble que quelqu'un, à quelque part, devrait le savoir.",3
300431,14-DEC-11,13-DEC-11,Nischal,,en,76.67.19.105,colm.murphy@sympatico.ca,14233546,000000121860400,4,5,Can't think of a thing!,5
300432,14-DEC-11,13-DEC-11,Mouna,,en,76.67.114.106,s.mcewen@sympatico.ca,14241454,000000121879614,4,1,"She or the call, not sure, but I was hung up on by the time I got back to the phone. So I had to call back and re wait in the annoying que!",4
300433,14-DEC-11,13-DEC-11,Ricardo,,en,76.67.114.106,s.mcewen@sympatico.ca,14241456,000000121881004,5,5,"Conversation sounded like a lousy connection, static and in and out voice. Not the clearest!",5
300434,14-DEC-11,13-DEC-11,Bernard,,en,70.26.39.14,gescyf@sympatico.ca,14235434,000000121862999,5,5,in my case nothing,5
300435,14-DEC-11,13-DEC-11,Arthi,,en,64.229.22.246,clistgarten@sympatico.ca,14233436,000000121862963,1,1,the rep.spoke with such a strong Indian accent as to be nearly incomprehensible. Even her attempts at spelling words out were often useless.,3
300436,14-DEC-11,15-NOV-11,Kira,,en,207.164.79.32,mathewnidhi@sympatico.ca,13983616,000000121262503,5,5,,3
300437,14-DEC-11,13-DEC-11,Mohammed,,en,74.15.97.91,lawrence.wall2@sympatico.ca,14237850,000000121876601,5,5,nothing,4
300438,14-DEC-11,13-DEC-11,Ahmed,,en,50.101.88.117,embroca@sympatico.ca,14234736,000000121864871,5,4,Probably nothing,5
300439,14-DEC-11,13-DEC-11,Geetha,,en,184.146.157.156,houwendyk@sympatico.ca,14221098,000000121858825,5,5,The person I was talking to was very helpful.Since I don't know that much about computers.He did quite well in helping me.Thank you very much.,5
300440,14-DEC-11,12-DEC-11,Garry,,en,64.229.66.23,awhite004@sympatico.ca,14216084,000000121835365,4,4,I cannot understand why I had to call Bell in the first place! You charged me to ship a rental modem to my home after your technical department indicated the problem with the poor internet connection speed I was experiencing was due to your modem which I am paying rent on. Why would I have to pay for servicing your infrastructure and poor performance!,4
300441,14-DEC-11,13-DEC-11,Oussama,,fr,70.30.177.23,solvan@sympatico.ca,14242062,000000121881901,5,5,Rien de plus,5
300442,14-DEC-11,13-DEC-11,Mehdi,,fr,174.88.86.125,kokie@bell.net,14237634,000000121880285,5,5,,5
300443,14-DEC-11,13-DEC-11,Danielle,,en,70.48.11.131,jsywong@sympatico.ca,14237178,000000121864736,4,4,,4
300444,14-DEC-11,13-DEC-11,Garry,,en,69.159.23.61,steve.lau@sympatico.ca,14242236,000000121870819,3,4,refine those listening skills,4
300445,14-DEC-11,13-DEC-11,Lucas,,en,70.54.83.93,d.b.crockett@sympatico.ca,14233732,000000121872957,5,4,,5
300446,15-DEC-11,13-DEC-11,Mohamed,,fr,76.70.153.191,richard.lesiege@sympatico.ca,14240996,000000121862759,5,5,,5
300447,15-DEC-11,12-DEC-11,Amine,,fr,70.24.233.116,nicole.bob.dore@bell.net,14225756,000000121852101,1,1,Prendre le problème de façon sérieuse et faire un suivi sur la demande qui n'est pas rencontrée. Quand nous appellons nous avons l'impression d'être dans la jungle. Les personnes qui répondent sont très polies mais vraiment pas efficaces et ils semblent agir comme des robots. On nous fait attendre des heures sur la ligne plutôt de nous rappeler avec une solution. Je peux affirmer que votre service est pourri et que si j'avais le choix je changerais à l'instant pour Vidéotron. J'ai des problèmes depuis Février 2011 avec ma facturation et tout ce qu'on trouve à me dire c'est qu'il y a surement un problème dans le système. Je n'ai pas de misère à le croire toutefois trouver le problème. ,1
300448,15-DEC-11,13-DEC-11,Adel,,fr,174.93.134.50,elkadimohammed@bell.net,14234716,000000121873322,5,5,"Au niveau de la facturation 
c.a.d. quand on rectifie la facture de ce mois comme exemple elle apparaisse un solde quand doit payer et le mois suivant on aperçoit un solde qui se reporte due a ces rectification c'est comme on a rien fait pour le mois passé .
j'espère que vous faite fin si nom je serais dans l'obligation de faire une résiliation définitivement . 
mes salutation meilleur. 
 ",3
300449,15-DEC-11,12-DEC-11,Med Amine,,fr,174.91.232.103,caciucr@sympatico.ca,14217090,000000121857177,4,4,"J'ai 3 ordinateurs et 1 IPAD 2 on a réglé le problème sur 2 des ordinateurs et sur le IPAD2. Un des ordinateurs relié en WI-FI ne répondait adéquatement
à ce moment, on a décidé d'utiliser un portable, afin que votre conseiller puisse prendre contrôle du système et règler le problème. J'ai oublié de demander de revenir à l'ordinateur qu'on avait laissé de côté afin d'apporter le même correctif.
C'est la raison pour laquelle il y a eu un autre appel à 22h51.",4
300450,15-DEC-11,12-DEC-11,Mohamed Ali,,fr,174.91.232.103,caciucr@sympatico.ca,14217088,000000121857840,4,4,Voir commentaires des réponses aux deux autres sondages de la même date.,4
300451,15-DEC-11,13-DEC-11,Anne-Marie,,en,70.53.31.194,bm9@sympatico.ca,14232544,000000121881145,5,5,it was perfect,5
300452,15-DEC-11,13-DEC-11,Amir,,fr,174.91.235.164,reneetmonique@sympatico.ca,14240916,000000121880972,4,4,,5
300453,15-DEC-11,14-DEC-11,Mudilyar,,en,184.146.174.144,rob.swann@sympatico.ca,14253796,000000121902224,3,5,phone line quality was poor,3
300454,15-DEC-11,12-DEC-11,Adam,,en,70.54.0.36,alasdair.hogg@sympatico.ca,14215442,000000121837530,5,5,"None, The representative was clear, professional, friendly and knowledgeable",4
300455,15-DEC-11,14-DEC-11,Alex,,en,64.231.165.64,3phase@sympatico.ca,14243582,000000121883303,4,5,,
300456,15-DEC-11,14-DEC-11,Nizar,,fr,70.26.150.226,lulumoe.durocher@sympatico.ca,14250965,000000121884526,5,5,tout était ok,5
300457,15-DEC-11,14-DEC-11,Nourmene,,fr,76.71.195.236,marcelblanchet@bell.net,14251252,000000121888645,5,5,,5
300458,15-DEC-11,20-NOV-11,Nabil,,en,70.54.154.10,piurascu@sympatico.ca,14041642,000000121362486,5,4,,5
300459,15-DEC-11,12-DEC-11,Antony,,en,70.53.109.167,rubyeyes.c@sympatico.ca,14227662,000000121856243,1,1,Actually get to talk to someone. I have not talked to anyone as of yet,1
300460,15-DEC-11,14-DEC-11,Sihem,,fr,70.52.99.32,florent_robertson_9@sympatico.ca,14247544,000000121883333,1,1,que l'on fasse ce que j'ai demandée,
300461,15-DEC-11,14-DEC-11,Hela,,fr,174.92.152.196,tawile@sympatico.ca,14255268,000000121883063,5,5,,5
300462,15-DEC-11,14-DEC-11,Naveen,,en,70.30.4.182,aksingh@bell.net,14244150,000000121882818,2,1,"he said he would call back after 10 minutes and he did not. then i went on online chat and found out that bell internet service advisor won't even install with with internet explorer 9. was not told that over the phone. have had trouble installing bell internet service advisor and security services on laptop with windows 7 home premium and ie9. home desktop has bell internet service advisor but won't run bell security services either. i am considering changing services over this issue if i can't resolve it, because i need better internet security.",2
300463,15-DEC-11,14-DEC-11,Mario,,en,74.14.65.114,avardanis@sympatico.ca,14244748,000000121888885,5,5,,5
298941,15-DEC-11,14-DEC-11,Reuben,,en,65.95.187.163,cszad@sympatico.ca,14246224,000000121899941,2,3,"I found the call confusing and the individual did not give clear instructions as to how to resolve my issue.   I think that if i relied on the advice of the service rep that my email would still not be working.   I had to ask about attempting to sign in via the hotmail, he did not instruct me... my issue was that my email was blocked and only discovered that is was blocked because after a day of not being able to retrieve my mail via email client i went onto web based hotmail.. at that point i was advised that my account was blocked, there was a web instruction that said provide my cell phone number and a code would be sent to me that would enable me to unblock my email account.

when i contacted your support.  they said to wait up to 24 hours and if i didn't hear back from a bell engineer then to call back.  i then prompted the individual about the hotmail webpage that said i could be texted with a code.. he said yes, that could work but to try in 4-6 hours.  the thing that made me very frustrated was the fact that he didn't mention this to me in the first place... it was just a very confusing experience. also i still don't get why you blocked my account.  did someone actually hack it?  finally, you caused me a day of disruption in my life and i asked about a possible credit from bell for the inconvenience, he said he didn't have anything to do with to contact billing.. like i have lots of time.. bell needs to get more organized.",1
298942,15-DEC-11,14-DEC-11,Marouen,,fr,67.68.145.171,raygi@sympatico.ca,14253440,000000121897281,5,5,"Je ne sais pas ce que vous pourriez faire, parce que je trouve que tout a été rsolu, et avec courtoisie.",5
298943,15-DEC-11,15-DEC-11,Mohamed Ali,,fr,76.71.183.86,gaetan.roy@bell.net,14247788,000000121906076,5,5,Il avait eu un déconnectement du réseau à mon insue.  Je ne pouvais plus envoyer de courriel.  Le préposé m'a bien orienté pour résourdre le problème.,4
298944,15-DEC-11,14-DEC-11,Daniel,,en,64.231.191.233,ipopova@bell.net,14248734,000000121892555,4,4,,5
298945,15-DEC-11,14-DEC-11,Eric,,en,70.24.211.235,ron.broad@sympatico.ca,14253958,000000121895262,4,5,Everything was handled in a professional way. The approach taken by this agent should be used as a guide for all other Bell entities.,4
298946,15-DEC-11,14-DEC-11,Nagender,,en,174.94.44.245,vaivads@sympatico.ca,14255770,000000121885781,5,5,Modify your web based process so that the use of a mobile phone is not required to get an access code.,5
298947,15-DEC-11,14-DEC-11,Wajdi,,fr,70.51.178.168,louisetrommer@sympatico.ca,14250884,000000121892382,3,1,"Wajdi était difficile à comprendre à cause de son accent mais il a bien essayé de m'aider. Difficulté à communiquer et lui faire comprendre mon problème. La réponse donnée ne m'a pas convaincue, c'est pourquoi j'ai rappelé plus tard.",4
298948,15-DEC-11,14-DEC-11,Slim,,fr,64.231.182.97,laval60@sympatico.ca,14250496,000000121897256,5,5,Essayer de garder votre personnel é agir et repondre avec la cliantelle de la meme facon ou maniere que Slim,5
298949,15-DEC-11,14-DEC-11,Cherif,,fr,74.15.157.38,yvonjanine@sympatico.ca,14256298,000000121884300,,4,,4
298950,15-DEC-11,14-DEC-11,Kaouther,,en,174.88.56.37,r.chevrier@sympatico.ca,14253312,000000121885268,3,3,1) - provide a vcerbal service that is articulated more plainly and understandably,
298951,15-DEC-11,14-DEC-11,Med Wassim,,fr,70.54.154.223,jhazot@sympatico.ca,14249390,000000121888850,5,5,,5
298952,15-DEC-11,14-DEC-11,Darwin,,en,70.26.19.165,hdkaplan@sympatico.ca,14248438,000000121903928,3,2,"Simply fix a chronic problem. Every time my wife attempts to send a picture, I end up on the phone to one of your agents half way around the world. Just before I started this survey, I saw that one of the recepients of said photo could not open it & that was after the fix. In frustration for this & other recent services provided or not provided, I'm considering switching to Rogers",2
298953,15-DEC-11,14-DEC-11,Ronald,,en,64.231.128.141,dnjaustin@bell.net,14246870,000000121892842,4,5,,5
298954,15-DEC-11,14-DEC-11,Divya,,en,70.50.216.184,lenwall@sympatico.ca,14250574,000000121898966,5,5,,5
298955,15-DEC-11,14-DEC-11,Joyce,,en,70.27.4.113,kd.dicks@sympatico.ca,14250134,000000121889634,5,5,,5
298956,15-DEC-11,14-DEC-11,Niyaz,,en,70.30.157.76,mrred@sympatico.ca,14252188,000000121904424,4,1,it appears now ther is a short on the phone line  he indicated it was a third party problem,3
298957,15-DEC-11,12-DEC-11,Sarra,,fr,174.92.179.192,francine.fortier@sympatico.ca,14219800,000000121844866,1,1,"débrancher mon ancien virus avant d'installer système de sécurité bell,
plus rien ne fonctionnait je ne pouvais plus accéder à windows tout était gelé.
j'ai dû aller chez un technicien en informatique pour débrancher les antivirus nod 32 et bell et cela m'a engendré des coûts de $35.00 est-ce que je serai remboursai pour l'erreur de l'agent qui n'a pas débranché l'ancien antivirus avant de télécharger bell il y avsit incompatibilité entre les deux antivirus......",1
298958,15-DEC-11,12-DEC-11,Tarek,,fr,174.92.179.192,francine.fortier@sympatico.ca,14219802,000000121856284,1,1,voir réponse au premier sondage,1
298959,15-DEC-11,12-DEC-11,Med Lassaad,,fr,174.92.179.192,francine.fortier@sympatico.ca,14219804,000000121854593,1,1,voir réponse au premier sondage,1
298960,15-DEC-11,14-DEC-11,Nagesh,,en,184.144.22.109,thuxley@sympatico.ca,14255466,000000121887978,2,2,"I did not feel the rep understood my problem nor the architecture of my home that involved the problem. 
it was about a router not working as required. There was a lot of words like ""should"" used in the comments made in respect to a piece of equipment that was not working. This was not helpful. In the end, I fixed my problem by simply moving the router to a more central location. If i had listened to the rep i would have gone out to buy yet another piece of router extender hardware that probably would not work like the last piece I purchased that did not work. I could not get a clear indication of what hardware worked with Bell equipment and that was also a real problem. The rep also had difficulty explaining to me why he needed me to go onto the internet and look up my specific router. This also created problems because calls to your service are made after everything else has failed and there is a need for not only help but clear reasons why certain steps are being taken. Otherwise, it just feeds the frustration already present.",2
298961,15-DEC-11,14-DEC-11,Seshadri,,en,38.108.87.20,wallys@sympatico.ca,14255960,000000121903507,2,3,The repairman checked the connection inside then went outside and shortly thereafter drove away without telling me anything. I had to go out and when I returned my phone was working but now the internet was not connecting and it was fine until the repair.,3
298962,15-DEC-11,14-DEC-11,Marta,,en,76.69.86.214,jdwallace@sympatico.ca,14249186,000000121896983,4,4,,4
299425,14-DEC-11,13-DEC-11,Larissa,,en,66.46.202.2,rgooding@sympatico.ca,14240964,000000121879407,2,3,The customer service agent acted like a child and made comments that made me shake my head. Very immature and unprofessional.,3
299426,15-DEC-11,14-DEC-11,William,,en,74.14.162.239,leighton.family@sympatico.ca,14250558,000000121884376,4,5,"The accent was a little difficult for me to understand. I had to ask the agent to repeat some phrases, more slowly.",4
299427,15-DEC-11,14-DEC-11,Asra,,en,174.95.208.214,aporter@bell.net,14244604,000000121905262,4,5,,5
299428,15-DEC-11,14-DEC-11,Mohamed,,fr,174.94.77.134,joe_sutera@sympatico.ca,14249592,000000121904722,5,4,tout ok.,5
299429,15-DEC-11,14-DEC-11,Souihi,,fr,174.94.77.134,joe_sutera@sympatico.ca,14249594,000000121905651,5,4,ok.,5
299430,15-DEC-11,14-DEC-11,Imran,,en,65.92.100.141,lbparks@sympatico.ca,14250516,000000121886633,5,5,,5
299431,15-DEC-11,14-DEC-11,Benjamin,,en,70.51.74.177,wbigley@bell.net,14255990,000000121904985,5,5,,5
299432,15-DEC-11,13-DEC-11,Suresh,,en,174.89.30.202,brusinos@sympatico.ca,14232766,000000121871779,2,1,Re- direct my enquiry to a representative in Canada. Was on the phone in excess of one hour  AND did no resolve my e-mail problem. The following day spent over $100.00 to have it resolved. Sorry for the following  answer .,1
299433,15-DEC-11,13-DEC-11,Reshma,,en,74.14.196.106,martin.freeman@sympatico.ca,14238898,000000121864697,4,4,"I had to deal with two representatives.  The first spent about 10 minutes with me without being able to resolve my problem (regarding the installing of a new modem).  He left me hanging on the line for a couple of minutes and then I was switched to a second rep and had to start over again with her. Happily she was able to solve my problem (wrong cable being used) after about 5 minutes.  Then she remained with me for another 5-10 minutes,while I completed my installation.  So one of your reps needs better training, I think.",4
299434,15-DEC-11,02-NOV-11,Ajay,,fr,69.158.168.96,isma.attis@sympatico.ca,13842124,000000120990868,4,4,Rien n'a besoin d'être améliorer pour le moment. ,4
299435,15-DEC-11,14-DEC-11,Roy,,en,38.64.33.94,mikegualtieri@sympatico.ca,14251928,000000121885597,1,1,worst experience .. will never go back to bell for anythin... rude .. insulting.. ignorant  customer service reps annd to top it all off theres foreign people who cant speak english talking on the phones... screw bell hope yall go bankrupt!,1
299436,15-DEC-11,23-NOV-11,Mohamed Nidhal,,en,70.55.29.58,jometesse@sympatico.ca,14077214,000000121437688,5,5,"nothing else, the agent M Nidhal did an excellent job.",5
299437,15-DEC-11,12-DEC-11,Aymen,,fr,184.145.209.230,michelvancleem@sympatico.ca,14225066,000000121852487,4,4,"Je ne sais pas.  Pour le moment je suis satisfaite et le problem, jusqu'a maintenant est resolue  -  merci.",5
299438,15-DEC-11,14-DEC-11,Alex,,fr,76.67.202.215,guy.hbert@sympatico.ca,14248280,000000121884440,5,5,"Tout a été parfait.

Merci.",5
299439,16-DEC-11,13-DEC-11,Achref,,fr,70.48.221.143,bvanier@bell.net,14232818,000000121881284,2,3,il a arranger un ordi mais a defait l'autre et na pas ete capable de le resoudre...,4
299440,16-DEC-11,13-DEC-11,Sana,,en,70.26.181.60,rlmckee20@sympatico.ca,14241098,000000121881253,5,4,,4
299441,16-DEC-11,14-DEC-11,Richard,,en,184.145.108.227,sri4@sympatico.ca,14254882,000000121887426,5,5,Can't think of any.  Richard was very helpful and professional.,5
299442,16-DEC-11,14-DEC-11,Ali,,en,69.158.53.133,billheinrich@sympatico.ca,14245126,000000121893945,1,1,can not understand person on phone.,2
299443,16-DEC-11,13-DEC-11,Souhaib,,fr,70.48.25.241,louigi@bell.net,14238228,000000121876586,4,4,,4
299444,16-DEC-11,15-DEC-11,Nischal,,en,65.95.211.51,linda341@sympatico.ca,14262942,000000121906717,1,2,You could have told me that service was out in my area at the beginning of my call instead of keeping me on the phone for 1 1/2 hours.,2
299445,16-DEC-11,15-DEC-11,Elijah,,en,159.33.10.155,g.wraith@sympatico.ca,14260178,000000121915280,1,1,"how about service , no call , no one showed up",1
299446,16-DEC-11,15-DEC-11,Michel,,en,174.95.65.92,wolfmanripper@sympatico.ca,14267858,000000121922416,4,5,,5
299447,16-DEC-11,15-DEC-11,Leah,,en,64.228.67.24,pierre.bradley@sympatico.ca,14265200,000000121920025,3,3,explained why I was paying twice as much for half the downloads and alot of extra usage charges then what they offered me now.Why wasn'nt this offered before I complained.,2
299448,16-DEC-11,15-DEC-11,Irfan,,en,65.95.127.85,flgerster@sympatico.ca,14259990,000000121924131,5,5,Improve the way this survey comes up on my screen.,5
299449,16-DEC-11,15-DEC-11,Badreddine,,fr,70.55.178.39,michelebisson@sympatico.ca,14264096,000000121906828,3,2,J'ai perdu la connection avec le technicien en Tunisie (une erreur de ma part d'avoir mis mon répondeur à zéro sonnerie) et quand j'ai voulu le rappeler je ne me souvenais pas de son nom donc j'ai eu un autre technicien. Ce serait bon que le technicien nous donne dès le début son nom et son numéro d'agent pour que nous puissions le joindre au besoin.,4
299450,16-DEC-11,15-DEC-11,Jose,,en,64.229.154.241,aelhajj@sympatico.ca,14256798,000000121922506,5,5,,5
299451,16-DEC-11,15-DEC-11,Jose,,en,76.65.9.8,plette@sympatico.ca,14265254,000000121915817,5,5,nothing,3
299452,16-DEC-11,13-DEC-11,Sriram,,en,65.92.109.197,bakergc@sympatico.ca,14230326,000000121859013,5,5,"Absolutely nothing,a job is well done and thanks to Sriram Customer Care Representative who has the patience tolerance and was able to resolved the problem for me.",5
299453,16-DEC-11,15-DEC-11,Robert,,en,174.89.162.106,nettag@sympatico.ca,14264546,000000121913159,5,5,,5
299454,16-DEC-11,15-DEC-11,Chad,,en,70.54.135.175,y.frishman@sympatico.ca,14267926,000000121909882,5,4,,5
299455,16-DEC-11,15-DEC-11,Med Wacef,,fr,184.144.193.148,gcoute@sympatico.ca,14260284,000000121923782,4,5,,5
299456,16-DEC-11,15-DEC-11,Claudia,,en,76.69.151.250,rocquec@sympatico.ca,14265920,000000121908279,1,1,employ people in Canada that actually know what they are doing these idiots haven't got a clue except for what is written in front of them. I am seriously contemplating termination of all your services and going somewhere else.,1
299457,16-DEC-11,15-DEC-11,Mohamed Sabry,,fr,70.26.211.51,art_design@sympatico.ca,14257310,000000121915635,4,4,,5
299458,16-DEC-11,15-DEC-11,Neila,,fr,70.52.73.27,jocelynelalonde@bell.net,14261802,000000121910445,5,5,,5
299459,16-DEC-11,15-DEC-11,Charles,,en,174.92.75.177,stdpi@sympatico.ca,14266892,000000121919649,5,5,N/A,5
299460,16-DEC-11,12-DEC-11,Edgardo,,en,70.50.48.135,cirillo.janusz@sympatico.ca,14217682,000000121834807,5,5,,5
299461,16-DEC-11,15-DEC-11,Arbi,,fr,67.70.145.198,pi-r.fre@sympatico.ca,14265188,000000121924595,5,5,,5
299462,16-DEC-11,15-DEC-11,Karla,,en,65.92.13.187,keith.brovold@sympatico.ca,14262324,000000121909782,2,1,Someone could have let us when we changed our isp that my sympatico  address would be deleted and we would have to use Bellnet. ,2
299463,16-DEC-11,15-DEC-11,Rabeb,,fr,184.145.169.200,richard112@sympatico.ca,14265748,000000121907690,5,5,,5
299464,16-DEC-11,15-DEC-11,Manuel,,en,184.146.160.203,angela.more@sympatico.ca,14257140,000000121918352,5,5,,5
299976,15-DEC-11,12-DEC-11,Moez,,fr,76.69.173.106,Merlin171157@bell.net,14214990,000000121840467,4,3,"pour le moment tout va bien et ce qui est rassurant,c'est que vous êtes toujours disponible rapidement",5
299977,15-DEC-11,14-DEC-11,Sam,,en,174.92.82.116,judy.contant@sympatico.ca,14249890,000000121897580,2,2,"I HAVE HI SPEED, AND IT IS VERY SLOW TO KICK IN. MY HIGHSPEED SHOULD BE MORE FASTER. 

T5K. JUDY CONTANT",2
299978,15-DEC-11,14-DEC-11,Preethi,,en,174.89.41.169,regimark@bell.net,14253532,000000121902561,3,3,,5
299979,15-DEC-11,14-DEC-11,Djouaihia,,fr,64.231.150.53,surpro@sympatico.ca,14255078,000000121905833,5,5,,5
299980,15-DEC-11,14-DEC-11,Suraj,,en,209.226.175.23,dougtait@sympatico.ca,14246966,000000121894002,5,5,,5
299981,15-DEC-11,14-DEC-11,Susy,,en,184.151.63.242,a.balicki@sympatico.ca,14243880,000000121898777,5,3,Your representative was very friendly. She did what she could over the phone. She told me she tried to increase the strength of my Internet signal through adjusting the router. However my Wi-Fi signal on my iPhone still drops out in different areas of my home.,5
299982,15-DEC-11,14-DEC-11,Claudia,,en,74.15.45.66,lzister@sympatico.ca,14251020,000000121893853,5,5,,5
299983,15-DEC-11,14-DEC-11,Antony,,en,174.89.70.50,egpreusse@sympatico.ca,14247166,000000121901940,5,5,,5
299984,15-DEC-11,14-DEC-11,Ronald,,en,76.64.116.177,rwyville@sympatico.ca,14254144,000000121898033,5,5,,3
299985,15-DEC-11,12-DEC-11,Michael,,en,184.145.105.103,kp23@sympatico.ca,14223090,000000121851285,3,1,,1
299986,15-DEC-11,13-DEC-11,Sinu,,en,70.49.246.124,michael.scully@sympatico.ca,14239220,000000121870488,4,4,simplify your marketing regarding new product and service offers.,4
299987,15-DEC-11,14-DEC-11,Martin,,en,70.26.41.57,adspeak@sympatico.ca,14244034,000000121903720,1,2,"Please come back to Canada!!! The guy that I dealt with, Martin, spoke so swiftly with such a heavy accent that I had great trouble understanding him. As I kept asking him to repeat his questions, he finally sought and obtained my permission to take over my computer. Once he had done so, he restored my access to the internet. He also eliminated my ability to print. He removed a Google search bar, and reinstated about two thousand e-mails that I had deleted. The next time I call the help line(that is I remain with Bell), I will try getting help in French. Dealing with Martin was a nightmare, that I don't want to experience again.",2
299988,15-DEC-11,14-DEC-11,Asma,,fr,70.52.26.230,abeille6000@sympatico.ca,14243964,000000121890712,4,4,,4
299989,15-DEC-11,14-DEC-11,Wael,,fr,70.52.26.230,abeille6000@sympatico.ca,14243966,000000121888707,4,4,,4
299990,15-DEC-11,14-DEC-11,Douglas,,en,69.157.14.102,bonkirs@sympatico.ca,14245258,000000121896296,3,4,confirmed changes in writing via email,3
299991,15-DEC-11,14-DEC-11,Hssen,,fr,65.93.0.227,l.b.cornut@sympatico.ca,14250358,000000121895491,5,4,,5
299992,15-DEC-11,14-DEC-11,Mohamed,,fr,209.226.125.128,m.n.dubois@sympatico.ca,14251050,000000121888926,5,4,,4
299993,15-DEC-11,14-DEC-11,Hassen,,fr,184.148.219.19,claudette.desjardins@sympatico.ca,14246032,000000121895505,5,5,tout était clair et précis,5
299994,15-DEC-11,14-DEC-11,Marta,,en,174.93.8.155,ml.burf@sympatico.ca,14252014,000000121897639,5,5,,4
299995,15-DEC-11,13-DEC-11,Alisia,,en,67.68.12.217,joeevam1@sympatico.ca,14236954,000000121873350,5,4,,5
299996,15-DEC-11,15-DEC-11,Souihi,,fr,70.30.181.52,denis.rodrigue2@sympatico.ca,14246654,000000121906233,2,2,répondre a mon besoin,2
299997,15-DEC-11,14-DEC-11,Alex,,en,65.95.110.87,lhoult@sympatico.ca,14250628,000000121905347,4,5,nothing,4
299998,15-DEC-11,14-DEC-11,Murali,,en,174.95.252.192,edses@sympatico.ca,14247142,000000121903321,4,4,,4
299999,15-DEC-11,14-DEC-11,Mohamed,,fr,76.69.204.147,rita.tremblay10@sympatico.ca,14253740,000000121886193,5,5,,5
300000,15-DEC-11,12-DEC-11,Srinivas,,en,174.88.11.9,benzd@sympatico.ca,14216434,000000121854143,5,4,not ask me to repeat information such as phone number and address. If I entered the phone number on the keypad why ask me twice what my phone number is,4
300001,15-DEC-11,14-DEC-11,Nagender,,en,70.30.45.245,cbalfour@sympatico.ca,14245648,000000121896569,4,4,,4
300002,15-DEC-11,14-DEC-11,Vijay,,en,70.31.16.74,aldave@sympatico.ca,14244212,000000121904924,5,5,,5
300003,15-DEC-11,27-OCT-11,Andy,,en,174.93.87.197,knesh@sympatico.ca,13783772,000000120849987,5,5,,5
300004,15-DEC-11,14-DEC-11,Ibtissem,,fr,70.24.199.183,barial@sympatico.ca,14244866,000000121903496,4,5,,5
300005,15-DEC-11,12-DEC-11,Hemavathi,,en,69.159.10.3,myack@sympatico.ca,14225596,000000121838278,5,5,,5
300006,15-DEC-11,13-DEC-11,Kalyca,,en,76.65.36.18,tracy.marc@sympatico.ca,14230902,000000121860168,3,2,"Based on information given to me in past communications regarding a fee for a dry loop, I decided to cancell my internet service. I received a call from a representative stating that if I stayed with bell they would guarantee a price of $20.00 a month with no modem fees and no dry loop fees for as long as I kept my service with bell, if I decided before the 29th of December, if I chose not to, my service would be discontinued.Confirmation for that call was #121421486. 

My service was cut short on the 11th of december for unknown reasons so I called to inquire to have my service reconnected and to accept the offer made to me from previous rep. I now happy to have my internet back but I am also paying a fee of 23.?? a month and for only 12 months!!!! I don't understand how one representative can offer one deal and another not accept it. Confirmation # for that call was 121860168. I did receive one free month which I do appreciate..",3
300007,15-DEC-11,14-DEC-11,Sandra,,en,74.15.246.248,robert_lll@sympatico.ca,14253858,000000121883224,4,3,Not kept me on hold for over 30 minutes listening to Emily thanking me for my patience every 7 seconds and playing that same shopping channel music loop in between.,4
300008,16-DEC-11,14-DEC-11,Mudilyar,,en,174.89.61.46,bwood@sympatico.ca,14245444,000000121898915,4,4,better audio,4
300009,16-DEC-11,13-DEC-11,Pascal,,fr,70.48.25.241,louigi@bell.net,14238226,000000121877255,5,4,,4
300010,16-DEC-11,15-DEC-11,Ksouri,,fr,70.55.178.39,michelebisson@sympatico.ca,14264098,000000121907673,5,5,"Le technicien Ksouri, agent #X2215, a été absolument parfait, très connaissant, méthodique, poli, calme, aimable, respectueux et d'une patience extraordinaire. Il a pris tout le temps qu'il fallait pour résoudre mon problème complètement. J'ai été absolument impressionnée par les qualités de Ksouri, son attitude et ses connaissances. Il pourrait servir de modèle à tous les techniciens! Merci, Ksouri.",5
300011,16-DEC-11,15-DEC-11,Diego,,en,76.70.101.176,kwedwards@sympatico.ca,14262598,000000121907849,5,5,,5
300012,16-DEC-11,15-DEC-11,Cindy,,en,69.158.50.141,darryl.barnett@sympatico.ca,14258992,000000121928738,4,,,5
300013,16-DEC-11,15-DEC-11,Daniel,,en,70.24.182.81,beck-richardson@sympatico.ca,14257574,000000121911754,5,5,,5
300014,16-DEC-11,15-DEC-11,Mohamed,,fr,67.68.7.7,gero@sympatico.ca,14260354,000000121909497,1,1,"regler le probleme, rien n est regler, personne qui ne connais pas le produit",1
300015,15-DEC-11,14-DEC-11,Taha,,fr,174.95.236.36,pacollin@sympatico.ca,14252710,000000121884430,5,5,,5
300464,15-DEC-11,14-DEC-11,Tyrone,,en,76.70.72.69,marc.foisy@sympatico.ca,14251234,000000121885177,5,5,every thing was good,5
300465,15-DEC-11,14-DEC-11,Francis,,en,174.93.40.236,bertcosman@sympatico.ca,14245040,000000121892541,5,5,,5
300466,15-DEC-11,14-DEC-11,Khaled,,fr,76.67.179.176,hynkko@sympatico.ca,14248654,000000121905757,2,1,Résoudre mon problème ou me compenser avec plein de cadeaux. Domc ma seule solution est d'appeler Vidéotron ...,1
300467,15-DEC-11,14-DEC-11,Nizar,,fr,70.26.150.226,lulumoe.durocher@sympatico.ca,14250964,000000121884526,5,5,complètement satisfait du service,5
300468,15-DEC-11,14-DEC-11,Shirin,,en,65.93.84.48,kimmeandjohn@sympatico.ca,14250248,000000121895077,4,5,"Nothing better could have been done, but I do have to comment here based on the support I received from Shirin. She was a wonderful help to me, and she tried various options in order to help me with my modem and my computer. I believe she went above and beyond what I would consider customer service. She was patient, and thorough with her suggestions on how to resolve my internet/computer issues. She phoned me back at different times through the day to see how I was doing with my computer issues with Dell as well. Would Rogers ever do HALF of this with their customers? Never...I have had 2 friends switch to Bell for different services as they never received this level of customer service from Rogers.  GOOD JOB SHIRIN!  :)
",5
300469,15-DEC-11,14-DEC-11,Lohith,,en,70.51.159.69,j_milligan@bell.net,14248886,000000121886337,3,1,"I'm still waiting for the technition
to make his service call which was to
be yesterday. I can't find a listing in
the Bell phone book for any services or
telephone numbers for your company - so
where do you hide them??
Will you answer my requests??
Jack Millgan
",3
300470,15-DEC-11,14-DEC-11,Mauricio,,en,65.92.77.180,bkondo@sympatico.ca,14245152,000000121904537,5,5,"Nothing really.  Mauricio walked me thru everything step by step and if he wasn't sure of someething, consulted with someone who did.  Very happy with the service.",5
300471,15-DEC-11,12-DEC-11,Zef,,en,70.27.139.169,barb.bobyowart@sympatico.ca,14216200,000000121850638,4,4,,4
300472,15-DEC-11,14-DEC-11,Jamel,,fr,70.30.189.21,jocelynsimard@sympatico.ca,14249572,000000121898933,5,5,"Rien d'autre, nous avons eu la communication très rapidement et le technicien ou la personne qui nous a répondu a été courtoise et très efficace.
Quel plaisir que de savoir que des gens compétents sont là pour nous supporter",5
300473,15-DEC-11,13-DEC-11,Klai,,fr,50.100.107.118,jacques.bovet@bell.net,14236370,000000121881197,5,5,,5
300474,15-DEC-11,14-DEC-11,Zishan,,en,184.145.101.75,craigbrian@sympatico.ca,14246176,000000121904693,2,1,"Agent was willing but lacked skill set, I stayed on the phine with him for 2 hours with no results. I fixed the problem myself.",
300475,15-DEC-11,14-DEC-11,Mary ruksana,,en,65.92.12.218,b.c.legault@sympatico.ca,14244776,000000121894793,1,1,,
300476,15-DEC-11,14-DEC-11,Pavan,,en,209.226.175.6,harry.kruk@sympatico.ca,14248394,000000121884385,3,4,,4
300477,15-DEC-11,13-DEC-11,Gavin,,en,184.145.76.9,kennedy393@sympatico.ca,14237494,000000121879723,1,1,provide an english speaking rep in canada as requested,1
300478,15-DEC-11,14-DEC-11,Jose,,en,65.92.197.147,tterada@sympatico.ca,14255688,000000121888745,5,5,,5
300479,16-DEC-11,15-DEC-11,Jason,,en,76.67.101.131,pavolbeka@sympatico.ca,14265028,000000121914188,5,4,,5
300480,16-DEC-11,15-DEC-11,Mel,,en,174.91.47.101,mghatavi@sympatico.ca,14263998,000000121907269,,,"I was communicated with Filipino, who did not understand my needs and finally managed to order the wrong service!!!.  Anyway, I went to source and made another order, but still not sure if I am getting what I was promised in terms of saving and products.",
300481,16-DEC-11,15-DEC-11,Gregorio,,en,70.26.98.2,sandra.furlotte@sympatico.ca,14266284,000000121907472,4,5,,4
300482,16-DEC-11,14-DEC-11,Gattu,,en,70.50.53.43,diannelale@sympatico.ca,14246786,000000121898191,5,5,nothing - it went well,5
300483,16-DEC-11,15-DEC-11,Hari,,en,76.69.14.92,pmbarnes@sympatico.ca,14265264,000000121906706,4,4,Not keep me on hold for 45 minutes while you tell me how important my call is,3
300484,16-DEC-11,13-DEC-11,Kumar,,en,70.31.76.84,gord.moss@sympatico.ca,14235600,000000121877796,2,1,Correct the problem. I called December 13 at 7:31 and still am having  internet connection problems. It is now Friday 17. ,2
300485,16-DEC-11,15-DEC-11,Balaji,,en,70.27.189.225,carter-judith@sympatico.ca,14258190,000000121928486,5,5,nothing,5
300486,16-DEC-11,15-DEC-11,Ronald,,en,74.15.240.105,thomas-corcoran@sympatico.ca,14267304,000000121908016,1,1,allow me to talk to somebody that was informed about the letter I received from Bell about my service being discontinued. I was also told I would receive a call back from a manager within 24 hours and this has not happened.,1
300487,16-DEC-11,15-DEC-11,Arbi,,en,69.158.170.74,dbrouzes@sympatico.ca,14259086,000000121920892,5,5,,5
300488,16-DEC-11,15-DEC-11,Ben Mahmoud,,fr,174.93.124.114,francoise.fogarty@sympatico.ca,14260070,000000121927992,5,5,100% pour Ben Mahmoud,4
300489,16-DEC-11,14-DEC-11,Klai,,fr,184.148.254.67,louis.coupal@sympatico.ca,14250846,000000121904970,3,2,Le problème intermitent a continué le lendemain,
300490,16-DEC-11,14-DEC-11,Sajayan,,en,206.248.135.92,reside@sympatico.ca,14253596,000000121893377,3,4,"The issue was resolved quickly and the person on the Chat line who did it was excellent. The problem is, it shouldn't have been an issue in the first place and it was only lucky that I noticed the error. I was charged $19.95 for an internet upgrade when I didn't change my service. That should never happen.",3
300491,16-DEC-11,15-DEC-11,Mauricio,,en,65.94.105.13,lsabou@bell.net,14263160,000000121923655,4,4,Nothing,4
300492,16-DEC-11,15-DEC-11,Sharon,,en,207.115.99.162,klmoliver@sympatico.ca,14262516,000000121915630,5,5,I had to call back as my prior call in November did not result in what matching what was discussed with what was actually implemented.  My call on dec 15 completely resolved the issue and the agent was extremely helpful and responsive and followed through.,4
300493,16-DEC-11,15-DEC-11,Mounir,,fr,184.151.115.127,julie.guimond@sympatico.ca,14262096,000000121914984,4,5,,5
300494,16-DEC-11,15-DEC-11,Rene Jose,,en,206.248.174.246,n.murray@sympatico.ca,14264504,000000121912786,1,1,,1
300495,16-DEC-11,15-DEC-11,Mohammed,,en,206.248.174.246,n.murray@sympatico.ca,14264506,000000121928278,1,1,,1
300496,16-DEC-11,15-DEC-11,Tyler,,en,206.248.174.246,n.murray@sympatico.ca,14264508,000000121928782,5,4,,4
300497,16-DEC-11,15-DEC-11,Danny,,en,67.68.221.83,cblais_8@sympatico.ca,14258228,000000121917358,5,5,,5
300498,16-DEC-11,15-DEC-11,Juan,,en,76.71.28.237,wilfpunsalan@bell.net,14267806,000000121918890,5,4,,5
300499,16-DEC-11,15-DEC-11,Asma,,fr,67.68.83.177,chantal.ravary@sympatico.ca,14258332,000000121917491,5,5,,5
300500,14-DEC-11,13-DEC-11,Ingrid,,en,184.148.135.117,r.stuart-jones@sympatico.ca,14240680,000000121870234,3,3,,4
300501,14-DEC-11,13-DEC-11,Kamel,,fr,67.68.168.86,denisebellemare@bell.net,14234140,000000121869827,5,4,,5
298963,14-DEC-11,13-DEC-11,Elsy,,en,174.91.124.163,orest.kowalsky@sympatico.ca,14240048,000000121881528,4,2,"As opposed to the 6 PM call this Bell Rep was much better. She took the time to explain, provided me with a 'ticket#'.
She took the time and explained.",4
298964,14-DEC-11,13-DEC-11,Cathrine,,en,70.26.81.93,hgwilson@sympatico.ca,14235946,000000121881290,3,4,I had some difficulty understanding the first technician.  The second person was much better.  Both technicians mentioned that the reason my email service was blocked was due to a high volume of junk mail.  That made no sense to me.,3
298965,14-DEC-11,12-DEC-11,Mahrane,,fr,174.91.198.8,G.Weber@bell.net,14214866,000000121841901,4,4,,5
298966,14-DEC-11,24-NOV-11,Aymen,,fr,70.29.158.51,zubrajin@bell.net,14095954,000000121470959,5,4,,5
298967,14-DEC-11,12-DEC-11,Hassen,,fr,174.94.120.233,lori.kirby081@sympatico.ca,14223752,000000121850652,4,4,selon mon cas a rien de plus,5
298968,16-DEC-11,15-DEC-11,Jeanette,,fr,69.156.50.84,louisemarcil@sympatico.ca,14263130,000000121907936,5,2,"Une offre pour de nouveaux clients a été offerte dans notre édifice à condo (MDU).  J'ai téléphoné pour savoir si je pouvais avoir un telle offre étant une cliente fidèle chez Bell.  Malheureusement, on ne peut m'offrir de telles offres exceptionnelles.  C'est dommage.  Rogers a aussi donné une soirée d'info - il est donc possible que je change pour Rogers.  Les clients fidèles depuis nombres d'années devraient à l'occasion bénéficier de telles offres.",3
298969,16-DEC-11,15-DEC-11,Dheeraj,,en,174.95.85.41,kammin@bell.net,14262202,000000121915348,3,2,"The representative did not communicate very well and seemed bored with my problem.  I figured it would resolve itself, which it seems to have, and ended the call.",4
298970,16-DEC-11,15-DEC-11,Hency,,en,74.15.136.209,s.herrmann@sympatico.ca,14266166,000000121910581,5,5,,5
298971,16-DEC-11,15-DEC-11,Caroline,,en,184.147.203.186,jogoyulls@sympatico.ca,14261830,000000121918566,4,5,I have called bell a few times in the last few months and all I can say is that they have always worked through my issues and got them working for me.Thanks aagain Caroline for your time and patience .,5
298972,16-DEC-11,15-DEC-11,Ajay,,en,70.54.149.185,pettitp@sympatico.ca,14265144,000000121919690,5,5,,5
298973,16-DEC-11,15-DEC-11,Inobel,,en,70.24.24.223,kidneycarol@sympatico.ca,14262454,000000121911283,5,5,"Nothing!!!
the young lady I spoke to, knew exactly,
what the problem was, and fixed it.
Thank you.
",5
298974,16-DEC-11,15-DEC-11,Jose,,en,76.65.141.138,kay.delisle@bell.net,14262284,000000121925332,5,5,nothing.,5
298975,16-DEC-11,15-DEC-11,Ritwik,,en,70.50.66.209,vtorma@sympatico.ca,14267676,000000121922872,5,4,,4
298976,16-DEC-11,15-DEC-11,Wissem,,fr,69.159.7.113,pascals@sympatico.ca,14264882,000000121912985,1,1,nous téléphoner s.v.p. 705 675 3546,1
298977,16-DEC-11,14-DEC-11,Mohamed Aymen,,fr,70.26.208.222,tournesolle@sympatico.ca,14255596,000000121898356,5,5,"Rien. Le service a été rapide. Le représentant a été courtois, patient attentionné, de bonne humeur et surtout maîtrise bien son français.
Merci!",5
298978,16-DEC-11,15-DEC-11,Marco,,en,70.54.80.99,lanefamily@sympatico.ca,14262698,000000121927851,5,5,Everything was very satisfactory. Excellent  and expert service on this call.,5
298979,16-DEC-11,14-DEC-11,Ashley,,en,70.51.54.53,wyattwalsh@sympatico.ca,14256154,000000121885684,5,5,,5
298980,16-DEC-11,15-DEC-11,Nischal,,en,69.158.39.152,cynthiapcolby@sympatico.ca,14258832,000000121916350,2,2,Hae someone who can understand the first time what I am talking about. ,2
298981,16-DEC-11,12-DEC-11,Mahrane,,fr,174.91.231.181,pymgallant@bell.net,14226758,000000121846994,3,3,,3
298982,16-DEC-11,14-DEC-11,Milo,,en,207.219.69.184,deborah.dale@sympatico.ca,14246630,000000121885908,5,5,Tell me BEFORE you shut down my email account for causes not related to my use of my email account that I have had since 2004. Darn inconvenient when email is closed without any warning and it took me a while to realize what had happened. I run a business .... ,5
298983,16-DEC-11,12-DEC-11,Serina,,en,50.101.155.32,charlene.vanidour@sympatico.ca,14217474,000000121850673,5,5,,5
298984,16-DEC-11,15-DEC-11,Flahi,,fr,65.92.37.241,fontaine.michel@sympatico.ca,14260012,000000121924450,4,5,"Le volume  son du tech. était trop 
faible même après plusieurs 
avertissements.

Perte de temps importante a faire répéter le tech. pour comprendre les instructions.

",5
298985,16-DEC-11,15-DEC-11,Nizar,,fr,76.68.169.71,pierre191@bell.net,14265210,000000121912537,5,5,tout est correct,5
298986,16-DEC-11,14-DEC-11,Vijay,,en,65.93.165.185,liselegault@bell.net,14250710,000000121899205,5,5,,5
298987,16-DEC-11,15-DEC-11,Armando,,en,65.95.189.155,pomko@sympatico.ca,14265286,000000121914423,4,4,,3
298988,16-DEC-11,15-DEC-11,Yahia Isameddine,,fr,67.68.183.167,hlagrandeur@sympatico.ca,14260940,000000121919090,2,2,"J'ai émis le commentaire que nous ne pouvions pas regrouper plusieurs messages de la boîte de réception pour pouvoir les déplacer ou les supprimer comme il est possible de le faire avec Microsoft Outlook avec le bouton de gauche de la souris et le la touche Shift-bouton de souris.  C'est plus rapide que de cliquer sur chaque case de chaque message.  Je ne sais pas si mon commentaire a bien été compris par le conseiller. C'est une méthode qui serait aventageuse d'avoir en plus du menu 'Ranger'.  
Le conseillé m'a plutôt proposé d'utiliser la commande du menu 'Ranger' qui ne répondait pas exactement à mon besoin.

Asssi, tout comme Outlook, il serait utile de pouvoir chercher du texte dans le contenudu message ce qui ne put être fait présentement avec la création d'une règle du menu 'Ranger'.

Merci de prendre note des amélioration possible que vous pouvez faire à votre portail de couriel.",3
298989,16-DEC-11,15-DEC-11,Mike,,en,69.158.164.107,don.balcom088@sympatico.ca,14259448,000000121907881,5,5,"nothing, it was fairly quick as well as pleasant.",5
298990,16-DEC-11,15-DEC-11,Lucas,,en,184.148.10.24,lmlapensee@sympatico.ca,14263048,000000121911758,4,4,"The purpose of my call was to ask that the automatic withdrawal payment be discontinued because last week I arranged with Bell to bundle the two land lines, TV and Internet.  The representative confirmed that the automatic withdrawal payment method has been cancelled and I received an email confirming that I will be invoiced. I think it would have been clearer for me to know that the invoicing for internet will be part of the bundle package invoicing and not an additional invoice.  My past history with Bell and invoicing, has not been very positive.
",4
298991,16-DEC-11,15-DEC-11,Luis,,en,76.64.196.34,petejosee@sympatico.ca,14265104,000000121922487,3,2,"Not make me wait so long on the line..when I got transferred to another technician, he contradicted the first guy???",3
298992,16-DEC-11,15-DEC-11,Juan Carlos,,en,70.53.101.230,allan.arbon@sympatico.ca,14256988,000000121927727,5,5,that is hard to say. Juan was very good.He spoke very well,5
298993,16-DEC-11,13-DEC-11,Sofiene,,fr,174.91.220.212,jacinthe.bergevin@sympatico.ca,14236328,000000121877852,4,,,4
299465,16-DEC-11,15-DEC-11,Sondes,,en,174.92.86.32,atelier@bell.net,14257376,000000121912466,5,1,"A second person was supposed to phone me within the next 24 hrs, which was not done. I had to resolve the issue myself. As a new customer (a few days old for internet, I am not too impressed.",
299466,16-DEC-11,15-DEC-11,Sarah,,fr,65.92.38.68,benoit-tellier@bell.net,14257616,000000121927269,3,,,3
299467,16-DEC-11,15-DEC-11,Md Jihed,,fr,174.95.114.66,elvis.tecu@sympatico.ca,14259748,000000121923457,5,5,,5
299468,16-DEC-11,14-DEC-11,Haricharan,,en,67.68.12.156,boutram@bell.net,14245290,000000121903120,3,4,Have technicians who speak English clearly.,4
299469,16-DEC-11,15-DEC-11,Juan,,en,76.65.17.142,calvin.burkart@sympatico.ca,14258044,000000121920080,3,3,Your technician was pretty condescending and I did not appreciate that.  I KNOW my password and did input properly.,4
299470,16-DEC-11,15-DEC-11,Divya,,en,70.49.191.157,TDAiroil@sympatico.ca,14256610,000000121925535,5,5,"Nothing, the person at the other end was extremely helpful and courteous.",5
299471,16-DEC-11,12-DEC-11,Jose,,en,70.53.8.63,m___blakely@sympatico.ca,14224056,000000121840672,4,4,,4
299472,16-DEC-11,15-DEC-11,Iris,,en,174.88.150.153,tami.gowland@sympatico.ca,14267146,000000121926011,5,5,nothing,
299473,16-DEC-11,14-DEC-11,Nora,,en,64.231.128.252,fstickle@sympatico.ca,14247718,000000121884036,5,5,"For those of us who do not have texting cell phones, to have to wait several days for resolution is worrying.

Nora was wonderful!!",4
299474,16-DEC-11,15-DEC-11,Robert,,en,69.156.57.93,lekachcooper@sympatico.ca,14262824,000000121911437,1,1,"I was told that my request would take effect the same day.  
I asked Bell to suspend my internet for 6 months.  Obviously Bell did not.",1
299475,16-DEC-11,14-DEC-11,Mohd,,en,70.54.35.189,rejeantremblay@bell.net,14253548,000000121896010,5,5,"everything  went very well, thank you",5
299476,16-DEC-11,15-DEC-11,Sarah,,en,76.66.125.172,srbatalla@bell.net,14266858,000000121926828,5,5,,5
299477,16-DEC-11,15-DEC-11,Amine,,fr,70.52.37.229,martsim@sympatico.ca,14263674,000000121928641,5,4,"très à l'écoute, beaucoup d'aide reçu",5
299478,16-DEC-11,15-DEC-11,Carlos,,en,50.101.142.172,dekb@bell.net,14259160,000000121919382,4,4,No complaints,4
299479,16-DEC-11,15-DEC-11,Claudia,,en,70.30.146.230,mavjj@bell.net,14263786,000000121927031,1,1,"Improve your customer service,get rid of Emily and her ""choices""and obviously
don't count all the time on my ""Patience"" and have Canadians helping your customers instead of sending us off to South America Etc, ",1
299480,16-DEC-11,15-DEC-11,Srinivasan,,en,70.53.31.137,nicsdad@bell.net,14264602,000000121914315,3,1,,3
299481,16-DEC-11,12-DEC-11,Hector,,en,69.158.77.154,landhweese1822@sympatico.ca,14223234,000000121857658,4,4,give me more choice in internet packages. I live just outside trenton and I am limited to one package and 1 company only.,3
299482,16-DEC-11,14-DEC-11,Carmen,,en,184.147.226.79,vladimir.andjelkovic@sympatico.ca,14255920,000000121885653,5,5,Carmen did an outstanding job. Thank you.,5
299483,16-DEC-11,15-DEC-11,Celina,,en,76.68.127.212,n.gunn@sympatico.ca,14264496,000000121924501,5,5,"Nothing, you staff we awesome.",5
299484,16-DEC-11,14-DEC-11,Rahali,,fr,76.68.196.144,gagne669@sympatico.ca,14247804,000000121903252,4,5,,4
299485,16-DEC-11,16-DEC-11,,,fr,70.52.28.97,,,,1,1,avoir accès à internet sans-fils,2
299486,16-DEC-11,14-DEC-11,Thomas,,en,174.92.107.132,lindsay.terreau@sympatico.ca,14250678,000000121889308,5,5,,5
299487,16-DEC-11,12-NOV-11,Melvin,,en,74.14.29.187,fahim.siddiqui@sympatico.ca,13953902,000000121204244,1,1,"When you promise to call, you must call back before customer call you. ",1
299488,16-DEC-11,15-DEC-11,Melvin,,en,70.25.17.79,lepine7@sympatico.ca,14262848,000000121923189,1,1,"I called Dec 10th to report that my modem was defective and had no internet access. Was told that a modem was on it's way via Purolator and should have it Monday or Tuesday. I finally called Bell on Thursday and was told that Purolator tried to deliver my modem on Tuesday which was not true. The technician I spoke to said that they were sending another request to them to deliver and it would be delivered on Friday. I waited all day and nobody showed up (this was my second day of waiting at home for NOTHING) I called the business office and they said it was a Purolator mix up and needed to resend and my modem wouldn't be here till next week. As you can tell I am not happy since I will be without the internet for at least 10 to 12 days. Spoke to a Mgr and many client reps and was told that I needed to wait and there was not hing that could be done. I inquired about picking up a modem from the Bell store and then return the one that was to be delivered but was told this was not an option and I just needed to wait no matter what. I am EXTREMELY disappointed with this whole situation since no alternative to resolve this was offered. 
Derek Lepine
Bell Retiree
33 years service retired in 2009.",
299489,17-DEC-11,16-DEC-11,Alex,,en,70.27.18.212,david.handyside@sympatico.ca,14270558,000000121935441,5,5,,4
299490,17-DEC-11,16-DEC-11,Mohamed Aymen,,fr,70.29.136.30,paquettefrance@sympatico.ca,14276096,000000121948736,1,1,J'ai du demande son superviseur Dominique Roy # d'empl 6022559. pour résoudre mon probleme.super gentil et professionnel.,1
299491,17-DEC-11,16-DEC-11,Joseph,,en,70.27.69.61,berleclerc@bell.net,14269228,000000121942628,5,5,,4
299492,17-DEC-11,16-DEC-11,Madhu,,en,174.95.191.116,millerk@bell.net,14275444,000000121940695,5,5,nothing,5
299493,17-DEC-11,16-DEC-11,Mouna,,en,70.27.124.118,joette.cantafio@sympatico.ca,14273356,000000121949819,1,1,She could have been more helpful with our problem which is still unresolved!!!  Rogers Cable is looking pretty good right now!!,2
299494,17-DEC-11,12-DEC-11,Arthi,,en,174.93.146.57,ninos.invia035@sympatico.ca,14225806,000000121836181,3,4,Nothing,5
299495,17-DEC-11,16-DEC-11,Sujay,,en,184.145.86.161,irene.grant@sympatico.ca,14272684,000000121934388,5,4,"Sujay was respectful and did his best to solve my problem.
.
",5
299496,17-DEC-11,16-DEC-11,Dilli,,en,67.68.45.102,mlshields@sympatico.ca,14275502,000000121938234,5,5,,5
299497,17-DEC-11,16-DEC-11,Heather,,en,69.17.140.134,hughesat.this@sympatico.ca,14272590,000000121936233,4,5,,3
299498,17-DEC-11,16-DEC-11,Oi Lin,,en,68.200.247.251,nvukorep@sympatico.ca,14275956,000000121933848,5,5,,5
299499,17-DEC-11,16-DEC-11,Ahmed,,en,174.92.107.68,cavinjones1@sympatico.ca,14269768,000000121931699,5,5,,5
299500,17-DEC-11,14-DEC-11,Zaccheus,,en,70.49.82.179,don59@sympatico.ca,14246894,000000121894556,5,5,,5
299501,17-DEC-11,16-DEC-11,Michael,,en,174.92.107.68,cavinjones1@sympatico.ca,14269770,000000121946540,5,5,,5
299502,17-DEC-11,16-DEC-11,Yosimar,,en,76.70.70.71,agnesburns@sympatico.ca,14268560,000000121930302,2,3,"I had to call Bell 4 times in one week to get my email back working. I should not have to contact Bell. I was told someone would contact me,but they did not. I feel like changing to another provider.I am not happy about this experience.",2
299503,17-DEC-11,16-DEC-11,Mohamed,,fr,70.53.139.114,miledoux@sympatico.ca,14275438,000000121937245,4,4,,5
299504,17-DEC-11,16-DEC-11,Wissem,,fr,70.53.139.114,miledoux@sympatico.ca,14275440,000000121937650,4,5,,5
300016,15-DEC-11,14-DEC-11,Ahmed,,en,174.91.126.132,palten@sympatico.ca,14252720,000000121887060,5,5,Ahmed looked after our problem with lots of patience and polite.It is very refreshing when you deal with a professional person. Thank you and best wishes to Ahmed.,5
300017,15-DEC-11,13-DEC-11,Maher,,en,65.92.155.234,mary.g13@sympatico.ca,14238928,000000121867205,4,4,It took a long time.   I tried doing it by computer without success.,4
300018,15-DEC-11,12-DEC-11,Cesar,,en,70.29.60.98,ckapy@sympatico.ca,14217690,000000121858007,4,4,,5
300019,15-DEC-11,14-DEC-11,Nora,,en,184.148.9.235,e-klektek@bell.net,14247088,000000121889332,5,5,N/A,5
300020,15-DEC-11,14-DEC-11,Kay,,en,74.15.242.212,pottger@sympatico.ca,14253186,000000121901291,2,1,"Have everyone on your staff knowledgable about DSL Internet service.  In the six converstions I had with people in sales and customer relations, not one gave me the same story.  The only person I am confident knew what she was talking about was a billing rep named Chay in the Portable service area and she took care of answering my questions and finishing my order in about 10 minutes.  Much better than the bull I got from the other 4 or 5 people and the 3 plus hours I spent on hold on the phone.  Not a pleasant experience but one that I have come to expect from Bell and Rogers. ",
300021,15-DEC-11,13-DEC-11,Pau,,en,67.70.17.152,marie.stamplecowsky@sympatico.ca,14238734,000000121866004,4,4,Customer service was excellent.  As a retired Bell employee I make it my responsibility to promote Bell services at every opportunity. ,5
300022,15-DEC-11,12-DEC-11,Hanene,,fr,204.101.237.139,andremarien@sympatico.ca,14215714,000000121854324,1,1,"Apret la troisième apelle  à vos bureaux et le maime nombres de comande de fils j,ai finalement ressu le di fille apret  6 jour de frustrations ",3
300023,15-DEC-11,14-DEC-11,Zoubeir,,fr,70.29.166.249,claude.larochelle4@sympatico.ca,14246016,000000121905739,3,1,le conseiller na pas résolu mon probleme,3
300024,15-DEC-11,14-DEC-11,David,,en,74.15.250.32,david.spicer@sympatico.ca,14246506,000000121903541,5,5,,5
300025,17-DEC-11,15-DEC-11,Nora,,en,70.31.23.28,dijennings@sympatico.ca,14259318,000000121925106,5,5,"As far as assistance to solve the problem was concerned, nothing. Nora was helpful, patient, knowledgeable and friendly. The ultimate professional. If I ever have the need to call for assistance again in the future, I hope I get her.",5
300026,17-DEC-11,14-DEC-11,Ksouri,,fr,206.172.176.169,clinique.vitaline@sympatico.ca,14246058,000000121901514,1,1,"Règler mon problème de courriel,après avoir passer plus de une heure avec votre représenant le prolème persiste toujours",1
300027,17-DEC-11,16-DEC-11,Jose,,en,65.95.11.156,marilynreid@sympatico.ca,14274956,000000121933121,3,,problem should never happened and it is still there,1
300028,17-DEC-11,16-DEC-11,Nawel,,fr,70.26.223.187,mariofrancois@bell.net,14274972,000000121935481,5,5,,5
300029,17-DEC-11,16-DEC-11,Walid,,fr,174.92.218.121,guimond.m@sympatico.ca,14272284,000000121939407,5,1,"Bonjour
        Non ma demande n'a pas été résolue, car ce n'était pas de votre essort.
merci
guimond.m@sympatico.ca",5
300030,17-DEC-11,16-DEC-11,Gerardo,,en,174.89.196.93,micbet@sympatico.ca,14275308,000000121947974,5,5,,5
300031,17-DEC-11,16-DEC-11,Mohamed Taher,,fr,70.55.85.98,hebert.michel@sympatico.ca,14272426,000000121940927,4,4,,5
300032,17-DEC-11,16-DEC-11,Med Anouar,,fr,65.93.127.228,robert.lepine@sympatico.ca,14276958,000000121942410,5,4,,4
300033,17-DEC-11,16-DEC-11,Suresh,,en,174.92.102.95,jnrdawson@sympatico.ca,14273304,000000121945313,5,5,,5
300034,17-DEC-11,16-DEC-11,David,,en,207.164.79.9,dpsoward8@bell.net,14271026,000000121945078,5,5,Do not send messages with advertising,5
300035,17-DEC-11,16-DEC-11,Gayathri,,en,70.27.237.64,wild_pitch@sympatico.ca,14278756,000000121932179,5,5,She did a terrific job helping me. Thank You.,5
300036,17-DEC-11,15-DEC-11,Mahmoud,,fr,70.53.240.178,domandmich@sympatico.ca,14259436,000000121922975,3,1," la derniere fois que jai parle a un de vos agent pour brancher un recepteur 3100 lequel jai trouve dans ma nouvelle maison ce n'est pas le 15 dec.2011, mais le debut de Dec.tout les information necessaire ont ete fourni au representant j' attent des nouvelles. Au travail comme a la maison tous les services sont avec vous alors dans les temp d'aujourdoui je m attent a un service et un prix avec lequel je n' aurai pas besoin de regarder allieur  bonnes fetes
                                             
",
300037,17-DEC-11,16-DEC-11,Ahmed Khalil,,fr,65.94.166.217,mariobrodeur@sympatico.ca,14274966,000000121950509,4,5,,5
300038,17-DEC-11,16-DEC-11,Carlton,,en,70.51.218.31,ljwayte@sympatico.ca,14274396,000000121940864,5,5,Carlton is very polite and good at his job.  My problem appears to be resolved.,5
300039,17-DEC-11,14-DEC-11,Sana,,en,70.31.55.203,rrpedder@bell.net,14254096,000000121896762,4,4,,5
300040,17-DEC-11,15-DEC-11,Leslie,,en,174.92.78.240,brudnjak@sympatico.ca,14257910,000000121907814,,,"I only had an issue with my internet because a week ago all of a sudden with nothing new at our end we could not receive incoming phone calls ( Bell trucks on our road). I have print screens telling them NOT to come on Saturday and I had made arrangements for service on Sunday morning.Saturday evening I arrived home and found Bell did come when I asked them not to and had installed a NID. Now I could not only not receive calls my line was completely dead. As I did not want to call Bell on my cell phone given that each and every call eats up 30 minutes, I called from work and arranged for Rogers home phone service. After that was installed we had trouble with our internet. The Bell person did fix the problem with the internet but the problems had all initiated with Bell trucks doing something on our road and Bell installing a NID to kill my phone.

",1
300041,17-DEC-11,16-DEC-11,Hadhemi,,fr,69.159.155.204,loujacf@sympatico.ca,14274498,000000121930891,4,4,rien de plus,5
300042,17-DEC-11,16-DEC-11,Ravi,,en,69.157.2.116,jmmiller1@sympatico.ca,14273292,000000121940981,4,4,,4
300043,17-DEC-11,16-DEC-11,Mohamed,,fr,76.69.175.29,baraque04@bell.net,14269100,000000121937234,5,4,Je suis satisfaite de cette démarche.,4
300044,17-DEC-11,16-DEC-11,Med Lassaad,,fr,69.159.155.204,loujacf@sympatico.ca,14274500,000000121947298,5,5,rien,5
300045,17-DEC-11,16-DEC-11,Kaustabh,,en,76.64.36.238,gia@sympatico.ca,14272034,000000121934940,4,3,,2
300046,17-DEC-11,15-DEC-11,Stanley,,en,174.95.51.123,c.carter.mo@sympatico.ca,14258004,000000121922589,4,1,Fix the problem,4
300047,17-DEC-11,16-DEC-11,Ahmed,,fr,76.65.48.18,d.lambert@bell.net,14270364,000000121942714,5,5,rien,5
300048,17-DEC-11,16-DEC-11,Gloria,,en,70.27.44.218,tannous1@sympatico.ca,14278114,000000121943866,1,1,,1
300049,17-DEC-11,16-DEC-11,Gautham,,en,69.158.178.46,snoad@sympatico.ca,14277726,000000121939686,4,4,,4
300050,17-DEC-11,16-DEC-11,Wissem,,fr,174.92.99.197,agsc@bell.net,14268566,000000121933146,1,1,On m'a dit que le problème est avec Microsoft et non Courriel Bell.,4
300051,17-DEC-11,16-DEC-11,Tyrone,,en,65.92.35.135,heinzb@sympatico.ca,14272440,000000121940958,5,4,,5
300502,14-DEC-11,13-DEC-11,Ivan,,en,70.30.96.93,pieluzzi@sympatico.ca,14240462,000000121873043,4,4,"quicker response on phone,too long of a wait time.",5
300503,14-DEC-11,13-DEC-11,Mohan,,en,184.148.127.235,dishirl3@sympatico.ca,14218800,000000121858584,4,4,,4
300504,14-DEC-11,13-DEC-11,Hechmi,,fr,76.64.239.18,VCBRECH@bell.net,14231312,000000121881474,5,5,,5
300505,14-DEC-11,13-DEC-11,Walter,,en,74.12.42.37,newtonh@bell.net,14239828,000000121866568,3,1,It was not the representatives fault as I had trouble getting my screen to cooperate so was not able to fix the problem (was unable to set up my email account)I still need help.,4
300506,15-DEC-11,12-DEC-11,Gautham,,en,174.89.31.165,michael.freitas@sympatico.ca,14224948,000000121857241,3,4,"I don't like having to RE  EXPLAIN my issue OVER and OVER and OVER. I also prefer speaking with reps that are closer to home ( IE in CANADA !!) I feel the technician that came to my home was VERY knowledgeable , courteous and speedy and his service was TOP NOTCH.The phone service with East Indian reps always seems tedious and robotic and I am always put on hold numerous times during the course of a call for seemingly simple issues.I recommend Bell field service technicians highly but the reps on the phone seem sub par even though they clearly take pride in their jobs and seem to genuinely care.",3
300507,15-DEC-11,14-DEC-11,Mudilyar,,en,174.88.102.204,lyndarennie@sympatico.ca,14250994,000000121903191,5,4,,5
300508,15-DEC-11,14-DEC-11,Krishnan,,en,70.51.98.227,nmturnbull@sympatico.ca,14252448,000000121886821,5,5,nothing,4
300509,15-DEC-11,14-DEC-11,Yathreb,,fr,76.2.97.92,claudemeilleur@sympatico.ca,14246030,000000121884390,5,,"date effective de la demande ultérieure, alors ne peut pas vérifier si demande est résolue",5
300510,15-DEC-11,14-DEC-11,Wajdi,,fr,70.24.232.208,danic10@sympatico.ca,14246386,000000121892688,5,4,"Vous n'avez pas a faire mieux ,
Votre employer a été très professionnel.  ",5
300511,15-DEC-11,13-DEC-11,Ashok,,en,174.89.249.166,flseidle@sympatico.ca,14235030,000000121867618,3,3,"Better internal communication so that this agent, whom I dealt with in English, could better understand what the two previous ones, who provided unacceptably poor service, had done. ",1
300512,15-DEC-11,14-DEC-11,Meriem,,fr,142.245.59.10,richard.tremblay36@sympatico.ca,14253670,000000121883089,5,5,,5
300513,15-DEC-11,14-DEC-11,Rodolfo,,en,174.92.104.202,b.eosh@sympatico.ca,14244778,000000121887580,4,4,L was blocked from getting my email which was very upsetting.  I found out that by Sympatico standards I was sending spam because I was sending a message to more than 8 people at a time.  I don't think I was informed of this practice.  I send jokes to all my friends and have been doing this for years. ,4
300514,15-DEC-11,14-DEC-11,Merly,,en,76.69.12.44,bj.hinch@sympatico.ca,14245146,000000121883302,4,5,"Speak slower and clearer.  Service was excellent, but at 78 I found it slow going!",5
300515,15-DEC-11,14-DEC-11,Catherine,,en,184.146.71.60,jacksond1@sympatico.ca,14248934,000000121884142,1,1,Listen to the customer ,
300516,15-DEC-11,13-DEC-11,Edgardo,,en,216.16.232.90,brenda.nickle@sympatico.ca,14232688,000000121876066,3,4,could have been more friendly.  He was very abrupt.  Treated me like I should know what he was talking about.  Didn't ask if there was anything else he could help me with.  ,4
300517,15-DEC-11,14-DEC-11,Sabha,,en,74.14.38.146,julia_cipriani@sympatico.ca,14249914,000000121887329,5,5,,5
300518,15-DEC-11,14-DEC-11,Will,,en,67.71.67.32,tedvangaalen@sympatico.ca,14255336,000000121898138,5,5,,5
300519,15-DEC-11,14-DEC-11,Achref Badii,,fr,65.94.191.2,gaetanlabbe@bell.net,14247798,000000121893339,3,3,pouvoir mettre ma lingne de fax sur le meme compte que mon téléphone ,4
300520,15-DEC-11,14-DEC-11,Lisa,,en,74.12.235.217,mctts@sympatico.ca,14251666,000000121895806,1,1,"Dealt properly with the order!
-huge amounts of time wasted while left on hold due to ""order problems"".
Lady called back and said she could not process order which she at first said had to be done through her to get the proper discounts.

As it stands I am considering another internet service supplier. Bell has been OK so far but apparently the system is shutting down in Feb 2012.",1
300521,15-DEC-11,14-DEC-11,Cathrine,,en,70.50.131.248,iclapham@sympatico.ca,14248682,000000121895669,4,4,,4
300522,15-DEC-11,14-DEC-11,Zulfiquar,,fr,70.51.178.168,louisetrommer@sympatico.ca,14250882,000000121895659,4,2,Zulfiquar a fait tout ce qu'il a pu et il a travaillé fort pour résoudre la demande mais je pense que Bell a présentement un problème général de réseau,4
300523,15-DEC-11,14-DEC-11,Kevin,,en,69.157.57.151,king2@sympatico.ca,14250258,000000121885459,4,4,"Three weeks ago when we set up the Internet services at 23 Old Mill Street Camden East, Ontario you did not tell us that my EWIRE modem was to be used to continue my email services.  We got the impression that the EWIRE installed would continue the services!  However, after two calls to the Bell Technical Services it has been resolved.  Your initial contact personnel should have clearer English in both fluent and comprehension.  It starts the whole experience with alot of misunderstanding and repeating what has to be accomplished in a call",3
300524,15-DEC-11,14-DEC-11,Tyler,,en,174.94.17.141,milajohn@sympatico.ca,14251950,000000121905667,5,5,,5
300525,15-DEC-11,14-DEC-11,Paula,,en,24.222.99.226,rick3@bell.net,14253704,000000121889733,1,3,This was my third call regarding this matter,2
300526,15-DEC-11,14-DEC-11,Jose,,en,76.65.27.134,dave.churchill@sympatico.ca,14246474,000000121890241,5,5,,4
300527,15-DEC-11,12-DEC-11,Vincent,,en,70.26.14.212,mckennirey@sympatico.ca,14224762,000000121847200,5,5,No suggestions - Vincent was excellent in terms of patient and competent,5
300528,15-DEC-11,14-DEC-11,Ahmed,,en,76.67.121.96,mleyland@sympatico.ca,14252032,000000121890343,4,3,,4
300529,15-DEC-11,12-DEC-11,Darlene,,en,70.53.109.174,barb.white045@sympatico.ca,14216202,000000121853391,5,5,,4
300530,15-DEC-11,14-DEC-11,Melinda,,en,76.68.19.228,amy.chen8@sympatico.ca,14244394,000000121884123,4,4,,4
300531,15-DEC-11,14-DEC-11,Edwin,,en,65.93.117.102,fhumphries@sympatico.ca,14247504,000000121892392,5,5,,4
300532,15-DEC-11,14-DEC-11,Nourmene,,fr,65.92.223.67,francine.pulinckx@sympatico.ca,14247612,000000121896651,4,4,,5
300533,15-DEC-11,14-DEC-11,Sana,,fr,70.55.205.73,peldou1@sympatico.ca,14252938,000000121887059,5,5,rien tout est ok ,5
300534,15-DEC-11,12-DEC-11,Bumi,,en,70.27.46.85,kimmer.1@sympatico.ca,14223004,000000121853051,4,4,nil...just improve all experiences,2
300535,15-DEC-11,14-DEC-11,Abir,,fr,174.89.86.133,pelletierpierre@sympatico.ca,14252944,000000121892050,4,4,,4
300536,16-DEC-11,15-DEC-11,Rene Jose,,en,184.144.63.129,georgego@sympatico.ca,14260330,000000121914288,5,4,,4
300537,14-DEC-11,13-DEC-11,Mohamed,,fr,174.92.194.148,dzairtik@sympatico.ca,14234580,000000121862497,5,5,,5
300538,14-DEC-11,13-DEC-11,Raouf,,fr,50.100.129.248,denislaporte@bell.net,14234144,000000121875229,4,5,,5
298994,14-DEC-11,12-DEC-11,Arbi,,fr,69.156.204.229,yvan.samson@sympatico.ca,14230184,000000121845408,4,5,"Les technos ne parle pas assez fort ou c'est le volume du téléphone qui est au minimum,c'est a corrigé.",3
298995,16-DEC-11,15-DEC-11,Vidya,,en,70.27.168.136,terry.craig@sympatico.ca,14267222,000000121919246,4,4,"You could have given a ""CANADIAN"" the job instead of hiring people who are sometimes ""HARD"" to understand because of ""POOR"" ""ENGLISH"" !!!! The lady i talked to last however was ""VERY"" Good tho & fixed the problem fine & her English was fine & easy to understand..",3
298996,16-DEC-11,15-DEC-11,Methil,,en,207.219.69.137,2isenuff@bell.net,14256388,000000121920741,5,5,,4
298997,16-DEC-11,14-DEC-11,Med Ali,,fr,67.68.147.97,sfredette_5@sympatico.ca,14254518,000000121903242,4,5,Bon diagnostic. Pièce reçue dans un délais de 48 heures par purolater...MERCI!!,4
298998,16-DEC-11,15-DEC-11,Nora,,en,76.64.116.195,martinch@sympatico.ca,14263666,000000121927369,5,5,"ASIDE FROM COMING TO THE HOUSE AND DOING FOR ME, NOTHING. MAYBE THE HOURS A LITTLE LONGER",5
298999,17-DEC-11,16-DEC-11,Guy,,en,70.52.24.122,hank.fleming@sympatico.ca,14272356,000000121941135,5,5,"Nothing, all was good",5
299000,17-DEC-11,17-DEC-11,Gerardo,,en,174.91.80.248,twj@sympatico.ca,14278434,000000121950996,5,5,,3
299001,17-DEC-11,16-DEC-11,Sowjanya,,en,65.92.20.147,lidiaandbob@sympatico.ca,14274286,000000121934453,4,3,"I do not like the present format for entering into my email.  NO notification was sent on how to go about getting into one's email and it would have been nice to have a step by step instruction.  I am a senior and it is difficult enough to remember all the passwords we use to (email, banking etc)
but I guess we will all get use to the new format.  I called several times to
bell as I thought the internet server was faulty.  It all ended well.",4
299002,17-DEC-11,16-DEC-11,Ana,,en,184.145.101.142,windowguy7@sympatico.ca,14278776,000000121942855,5,5,"Had a technician here in Canada, not El Salvador!!",4
299003,17-DEC-11,16-DEC-11,Ashwini,,en,72.1.195.8,lmw@sympatico.ca,14274426,000000121944409,1,1,I was told a line check needed to be done because Internet still was not working.   I was told to expect a return call.   After 2 hours the internet still didn't work (still doesnt) and I never got a return call about it.   This is why I contacted Bell again ...  what I was told was a simple thing needed to be done in another building (not home) and internet should have worked.  After more phone calls an appointment has been made for Sunday am to see what gives.   I am at a library accessing internet to complete survey.,3
299004,17-DEC-11,16-DEC-11,Bismiya,,en,76.65.26.187,maruss@sympatico.ca,14275048,000000121937960,5,5,Nothing.,5
299005,17-DEC-11,15-DEC-11,Emmanuel,,en,184.146.115.111,belinda_dave@sympatico.ca,14257586,000000121918741,1,1,Called to confirm an appointment with a service tech that I was told was confirm the next day in either the afternoon or the evening during an earlier call.  The result was me spending another hour+ on the phone answering the questions about my issue as I did earlier and getting no resolution or confirmation on a service appiontment.,1
299006,17-DEC-11,16-DEC-11,Chantal,,en,184.162.23.169,edwhit@sympatico.ca,14271246,000000121943399,4,4,,2
299007,17-DEC-11,16-DEC-11,Amine,,fr,67.68.115.199,marsy1@sympatico.ca,14275012,000000121950283,5,5,,5
299008,17-DEC-11,16-DEC-11,Ahmed,,fr,65.94.26.250,pouliotpaul@sympatico.ca,14276428,000000121950156,5,5,rien,5
299009,17-DEC-11,15-DEC-11,Sandra,,en,74.15.247.178,the.bairds@bell.net,14267246,000000121918052,4,4,,4
299010,17-DEC-11,16-DEC-11,Gilberto Jose,,en,69.158.21.250,sagmeister@bell.net,14277276,000000121935727,5,5,nothing - i got the service i wanted,5
299011,17-DEC-11,12-DEC-11,Andrea,,en,70.49.109.246,wanda.ellis@bell.net,14229844,000000121857392,2,2,"Know more of what you were talking about...Had to do the same things as I'd done the previous 4 days and problems still not completely resolved
For having supposed ""wireless hi-speed"" the service is no faster than ""dial-up"" I will be looking for a better provider if it does not work better soon....",2
299012,17-DEC-11,16-DEC-11,Bernard,,en,74.198.165.125,erabbott@sympatico.ca,14271359,000000121938446,5,4,,4
299013,17-DEC-11,16-DEC-11,Melvin,,en,184.144.187.205,thalassa.vi@sympatico.ca,14278202,000000121943084,5,5,Don't know enough about the internet and its connective ideas to be able to ask a quetionn. I probably would not understand tne answer anyhow.,5
299014,17-DEC-11,14-DEC-11,Ashwini,,en,174.91.182.59,alastair@sympatico.ca,14244192,000000121905670,2,1,i cant get email on my new ipad. you were not able to help me.,2
299015,17-DEC-11,16-DEC-11,Karla,,en,70.26.7.98,ajlp@sympatico.ca,14268600,000000121950197,5,4,,3
299016,17-DEC-11,16-DEC-11,Nejib,,fr,184.144.176.2,gaetanvilleneuve@sympatico.ca,14271824,000000121936065,4,4,,4
299017,17-DEC-11,16-DEC-11,Juan,,en,76.69.101.118,vanbon10@sympatico.ca,14278500,000000121941650,5,4,,5
299018,17-DEC-11,14-DEC-11,Duncan,,en,209.226.175.6,sydneywithart2@sympatico.ca,14255154,000000121900123,2,1,"2 or 3 representatives did not fix the problem. The tried, but nothing they suggested worked. I later fixed it myself.",
299019,17-DEC-11,16-DEC-11,Vikram,,en,76.69.104.100,wjukes@sympatico.ca,14278786,000000121946301,5,5,"Nothing, your people are great.",5
299020,17-DEC-11,16-DEC-11,Alicia,,en,184.148.65.172,rickmcc@sympatico.ca,14276832,000000121944539,5,5,,5
299021,17-DEC-11,16-DEC-11,Priya,,en,70.24.161.226,dsmith4709@sympatico.ca,14271068,000000121932205,5,5,,5
299022,17-DEC-11,14-DEC-11,Eric,,en,70.49.188.160,per.hansen@sympatico.ca,14252958,000000121884700,4,4,"With all the problems i have had,this call was ok,when i called last week a service man was to come out on sunday dec 11 he just called from the tech dep.and asked my wife if we could get on line she said yes he hang up without fixing the problem just like get out of my hair.",2
299023,17-DEC-11,16-DEC-11,Julio,,en,70.55.3.188,bbharvey5@sympatico.ca,14269148,000000121938888,5,5,,5
299024,17-DEC-11,16-DEC-11,Ajay,,en,64.228.140.115,d.ballantyne@sympatico.ca,14270346,000000121947472,5,5,"Nothing. I have extremely low understanding of modems & wireless, so I was dependent on help from Bell. It was great thatAjay was able to get into my computer to fix the system.",5
299025,17-DEC-11,16-DEC-11,Mouna,,fr,76.64.248.121,cgrondin36@sympatico.ca,14269834,000000121950679,5,5,honnêtement rien car la personne a très bien répondu a mes questions et elle a été très gentille!,5
299026,17-DEC-11,14-DEC-11,Divya,,en,76.67.201.173,martajane@bell.net,14238870,000000121882569,5,4,,5
299027,17-DEC-11,16-DEC-11,Claudia,,en,70.52.159.208,verhoeve@sympatico.ca,14278550,000000121931947,5,5,,5
299028,17-DEC-11,14-DEC-11,Mohammed,,en,70.24.27.221,frlabatte@sympatico.ca,14247708,000000121887928,4,2,I explained my problem to customer service rep.that it was my modem that was giving me problems. He said they would ship one to me and what came was a power cord. I am still having problems with the internet cutting in and out and my problem has not been resolved. I  would hope my internet bill will be adjusted accordingly.,
299505,14-DEC-11,13-DEC-11,Elmer,,en,184.147.131.55,chloesmith34@sympatico.ca,14233250,000000121881625,5,5,,5
299506,14-DEC-11,13-DEC-11,Leslee,,en,70.26.118.253,firth7@sympatico.ca,14235006,000000121866038,5,5,,4
299507,14-DEC-11,13-DEC-11,Karen,,en,174.91.124.163,orest.kowalsky@sympatico.ca,14240050,000000121876161,1,1,"The accent was too hard to understand and I felt the individual just wanted to get off the phone. My comfort level was at a very LOW POINT.
As a result I called again in the evening.

Very annoyed and dissatisfied with Bell representative.",
299508,14-DEC-11,13-DEC-11,Karingula,,en,76.64.78.245,0281ersk@sympatico.ca,14230956,000000121870169,5,5,Nothing to add,4
299509,14-DEC-11,13-DEC-11,Will,,en,65.92.64.181,mycowa@sympatico.ca,14239762,000000121871149,5,4,Nothing.,4
299510,14-DEC-11,13-DEC-11,Mohammed,,en,69.158.86.203,sg32@sympatico.ca,14241782,000000121871698,4,4,,5
299511,14-DEC-11,12-DEC-11,Silvia,,en,70.26.136.189,stan.raymond@sympatico.ca,14228622,000000121838044,3,2,"We could not get through the entry to e.mail to arrange e.mail billing. there seemed no way to get passed the requirement for entry. In total we spent several hours much on billing. Silvia made a real effort. We ran out ef time I had a pre arranged meeting.
",3
299512,14-DEC-11,12-DEC-11,Kyle,,en,184.144.131.148,kathy.dave.riddell@sympatico.ca,14222758,000000121857054,4,5,"Be a bit more exact on the operating specs of the modem I ordered.  Which is not to criticise Kyle.  He was very helpful, and had great advice.  And dealt with my enquiries quickly and thoroughly.",5
299513,14-DEC-11,13-DEC-11,Alejandro,,en,74.15.39.253,fred_polesky@sympatico.ca,14235160,000000121870459,5,5,,5
299514,15-DEC-11,13-DEC-11,Naveen,,en,65.93.44.36,badeaufamily@sympatico.ca,14230324,000000121858850,1,1,,
299515,15-DEC-11,01-DEC-11,Aqeel,,en,76.67.114.119,btbold@sympatico.ca,14165750,000000121612497,4,3,probably`called`earlier,4
299516,15-DEC-11,13-DEC-11,Asra,,en,65.94.123.190,moelyd@sympatico.ca,14239544,000000121879214,1,2,I was offered a change in my service (int)  but when I received the summary it was not what I had agreed to.,2
299517,15-DEC-11,14-DEC-11,Eka,,en,70.53.228.119,roseyan@sympatico.ca,14254004,000000121892687,5,5,"Customer service has greatly improved in the past 2 years....I have had no problem and my calls have been very few and far between now, UNLIKE BEFORE.",5
299518,15-DEC-11,14-DEC-11,Mohammed,,en,70.51.254.128,fbroomhead@sympatico.ca,14247460,000000121898775,5,5,,5
299519,15-DEC-11,14-DEC-11,Jean-Philippe,,en,64.17.63.198,a.klaudusz@sympatico.ca,14243890,000000121905018,5,5,,5
299520,15-DEC-11,13-DEC-11,Sudheer,,en,70.26.93.238,alexander.kiddie@sympatico.ca,14231614,000000121869064,5,5,Great service. ,5
299521,15-DEC-11,14-DEC-11,Justin,,en,66.209.54.22,mcleod.cabin@sympatico.ca,14251642,000000121896116,5,4,Your rep did everything possible and was very professional.  This was my third call regarding this issue and the first two were not successful in getting a modem return kit mailed out to me as promised.  I am confident that this attempt will be more successful.,4
299522,15-DEC-11,14-DEC-11,Alexander,,en,142.222.228.22,mmiljanovic@sympatico.ca,14252052,000000121890518,5,5,,5
299523,15-DEC-11,14-DEC-11,Vidya,,en,70.50.181.189,bfitter@sympatico.ca,14245068,000000121887404,1,1,"We have called many times about our service.  We haven't had service for three days.

We are having a new system put in today and well be canceling our service.",2
299524,15-DEC-11,14-DEC-11,Mike,,en,64.231.225.99,joanmarie@sympatico.ca,14249544,000000121887725,4,4,,5
299525,15-DEC-11,14-DEC-11,Sulochana,,en,70.26.5.80,alb.casey@sympatico.ca,14244194,000000121883807,5,5,The experience was most satisfactory,5
299526,15-DEC-11,14-DEC-11,Sowmya,,en,65.95.90.101,s-d.day@sympatico.ca,14254153,000000121887497,1,1,"Yes admit it was BELL'S problem, at the end your Rep did not solve the problem my outlook e-mail problem was unresolved as I still could not send out mail via your server! They said it was my computers fault.
Later the same day it corrected itself leaving me to believe it was a BELL problem all along not my computer!!!!",3
299527,15-DEC-11,12-DEC-11,Shakeel,,en,12.107.205.5,matada@sympatico.ca,14224620,000000121839018,5,5,,5
299528,15-DEC-11,14-DEC-11,Asma,,en,67.70.106.158,cgauthier_4@sympatico.ca,14245716,000000121886142,4,4,,4
299529,15-DEC-11,13-DEC-11,Dilip,,en,65.92.3.19,tambus@sympatico.ca,14242468,000000121863478,5,5,It WAS a positive experience.,5
299530,15-DEC-11,14-DEC-11,Chuck,,en,70.55.24.132,diane_thompson@sympatico.ca,14246760,000000121898407,4,4,,5
299531,15-DEC-11,14-DEC-11,Andrea,,en,70.55.24.132,diane_thompson@sympatico.ca,14246762,000000121897632,4,4,,5
299532,15-DEC-11,14-DEC-11,Linda,,en,70.49.178.43,johnzeni@sympatico.ca,14249682,000000121884137,3,1,"no definite answer was given to resolve the problem.  I t was a trial on error and the problem was not corrected. The rep was very pleasant, but unable to help.",3
299533,15-DEC-11,14-DEC-11,Claudia,,en,70.29.253.93,kcoward@sympatico.ca,14250130,000000121891836,5,5,No improvement necessary,5
299534,15-DEC-11,14-DEC-11,Mohamed,,fr,65.94.86.33,santaterrasse@sympatico.ca,14254324,000000121903505,5,5,,4
299535,15-DEC-11,14-DEC-11,Karen,,en,64.229.8.191,mar.jim@sympatico.ca,14251222,000000121883997,5,5,,5
299536,15-DEC-11,12-DEC-11,Gunson,,en,174.89.88.13,dorothy.cornish@sympatico.ca,14218924,000000121840649,5,4,,5
299537,15-DEC-11,14-DEC-11,Vijay,,en,174.95.48.86,morrisis@sympatico.ca,14252138,000000121883568,5,5,There isn't really anything,5
299538,15-DEC-11,14-DEC-11,Veerapuram,,en,174.88.121.143,overland.co@sympatico.ca,14252654,000000121885024,5,5,cannot think of anything...........,4
299539,15-DEC-11,14-DEC-11,Melvin,,en,174.93.40.236,bertcosman@sympatico.ca,14245038,000000121894461,5,5,,5
299540,15-DEC-11,14-DEC-11,Jenette,,en,174.94.59.232,james.a.fisher@bell.net,14248994,000000121889929,3,3,"Stop transfering me to 20 different people, stop hanging up on your customers, and stop making it so difficult to get your Internet reconnected. Never in my life did I ever think that it would take over 2 days to get my Internet reconnected. I called yesterday to explain that my Internet had still not turned on. Then the person on the phone told me that it was never reconnected. So I on Tuesday the girl I talk to lied to me and never got my Internet reconnected. I'm glad to have Internet now, but Bell really needs to get its shit together. I cannot wait until Virgin Internet comes to Canada....My friends in Europe get better service then this and they pay the same ammount of money as me for 10mbps.",2
299541,15-DEC-11,14-DEC-11,Patrick,,fr,174.92.228.138,michel552@sympatico.ca,14251854,000000121898043,5,5,,5
299542,15-DEC-11,14-DEC-11,Emmanuelle,,en,74.14.105.88,klapman@sympatico.ca,14250274,000000121893124,4,4,,5
299543,15-DEC-11,14-DEC-11,William,,en,64.229.41.251,nschoutsen@sympatico.ca,14252516,000000121904051,5,5,,5
299544,17-DEC-11,16-DEC-11,Pedro,,en,50.100.68.82,ismaildeif@bell.net,14272716,000000121947372,5,5,"nothing
The technician Pedro was super excellent",5
299545,17-DEC-11,16-DEC-11,Wissem,,fr,70.30.201.98,tony017@sympatico.ca,14278332,000000121946001,5,5,,5
300052,14-DEC-11,13-DEC-11,Duncan,,en,70.50.197.56,john755@sympatico.ca,14237010,000000121872535,1,1,"Get competent IT people. In an online chat session prior to my telephone call all the contact person did was was to set my filter to Exclusive in order to resolve my spam problem. He didn't warn me that he'd done this or the implications of this action. In the weeks to come, I'm expecting contacts from people not in my address book and the Exclusive filter would have blocked all of these. In the meantime my spam problem with the standard filter remains unresolved, about 20 per day, mainly selling medical products. ",2
300053,14-DEC-11,12-DEC-11,Benjamin,,en,174.95.26.172,mojgans@sympatico.ca,14225312,000000121857543,1,1,"First call the information was wrong, technical person said will send a modem, and I have to just swap them. That is wrong I had to reconfigure the new one. On the second call to reconfigure, the person just pushing to remote connect to my system. You have to train your people that not everyone is able to let you guys to connect even though you are with bell, I use the work labtop and cannot share my labtop. Secondly, his information did not help at all trying to guide me over phone, and at the end of each step saying as I mention I have to connect to your computer blah blah ... I hang up finally and configured the computers I have myself. base on my experience the after hour technical support On bell is not good at all....",1
300054,15-DEC-11,13-DEC-11,Rabeb,,fr,70.53.240.13,trpanier_68@sympatico.ca,14230906,000000121859738,5,5,,5
300055,17-DEC-11,16-DEC-11,Kylie,,en,174.89.131.101,bobmck01@sympatico.ca,14269378,000000121940174,4,3,"The person at Bell was pleasant and understandable for a change. She gave me the information I needed. I am not impressed with Bell though, since rather than returning a modem to a Bell Store, I not only have to mail the modem, but supply the container. Standard Bell service though, so I am not surprised.",1
300056,17-DEC-11,14-DEC-11,Mouna,,fr,70.51.6.215,jturmel08@sympatico.ca,14249882,000000121887629,1,1,"Au point de départ, il y a lieu de distinguer les situations où j'ai fait appel à vos services.

Pour les fins de ce message, mes commentaires sont pour les services reçus le 14 décembre.

MES COMMENTAIRES SONT LES SUIVANTS:

1. J'apprécierais à l'avenir une personne répondant davantage aux difficultés que peut rencontrer un usager qui n'est pas nécessairement familier aux différentes technologies informatiques. J'ai dû tempérer mon tempérament avec les questions posées qui sont devenues à la longue empreintes d'un ton impatience en me faisant croire que j'étais un nul. Je suis un professionnel spécialisé dans un autre domaine et, jamais et au grand jamais, j'aurais tenu ce ton de hauteur avec un client.

2. Le problème posé n'était pas sorcier. Comment transférer mon courriel de l'ancien ordinateur au nouveau ordinateur que je venais d'acquérir. Ce genre de question était résolu facilement lorsque j'étais à l'emploi du ministère de la Justice du Québec.

3. Bien que je reconnaisse que la durée de l'appel a été fort longue, votre préposée a carrément perdu patience alors que je crois qu'on touchait à la résolution du problème. Elle m'a carrément largué en prétextant que mon problème résidait au niveau des deux portables. Les deux sont des Sony, le plus récent acheté en décembre 2011 et le plus ancien, en novembre 2007. Tous deux fonctionnent très bien et sont sécurisés périodiquement par McAfee.

4. Je demeure encore aujourdhui fortement indisposé par le ton de votre préposée à un point tel que j'hésiterais à faire appel de nouveau à vos services.

5. Votre préposée doit se mettre au niveau des connaissances informatiques de l'usager et ne pas manquer d'impatience quand celui-ci ne peut repérer facilement comment suivre les indications demandées. Par ailleurs, il peut arriver que même si on suit les instructions données, cela ne fonctionne pas comme prévu et votre préposée ne doit pas avoir comme premier réflexe de rejeter la faute à l'usager.
  

 ",1
300057,17-DEC-11,16-DEC-11,John,,en,184.148.185.50,dsjeff@sympatico.ca,14271064,000000121945153,5,5,,4
300058,17-DEC-11,16-DEC-11,William,,en,174.89.110.198,jm.lamb@sympatico.ca,14273268,000000121945746,5,5,nOthing. William from El Salvador was fantastic. His English is great. He de3serves a raise.,5
300059,17-DEC-11,16-DEC-11,Saliou,,fr,74.15.157.186,ginette_chabot@bell.net,14272090,000000121942899,3,3,"Ce n'est pas avec Saliou que j'ai eu des problèmes.  C'est plutôt avec l'autre appel d'avant dans la même journée ainsi qu'avec celui du mois d'octobre lorsque je me suis abonnée à Internet.  Quand on nous donne un prix au téléphone, j'aimerais qu'on le respecte. C'est très frustant.  On perd confiance en la compagnie. Quand tout se fait par téléphone, comment voulez-vous qu'on se débatte dans tout ça.  C'est notre parole contre celle de l'agent. Ceci est un petit résumé de ma frustation.  À bon entendeur salut!",
300060,17-DEC-11,16-DEC-11,Neila,,fr,67.71.182.202,johanne.taylor@sympatico.ca,14273366,000000121941880,5,5,,5
300061,17-DEC-11,30-NOV-11,Edwin,,fr,64.229.101.7,sylviapinto@bell.net,14162758,000000121584126,1,1,Very bad service.,1
300062,17-DEC-11,12-DEC-11,Ali,,en,50.100.39.179,rfourney@sympatico.ca,14227164,000000121834797,5,5,nothing,4
300063,17-DEC-11,16-DEC-11,Loyda,,en,70.30.110.54,inge.schurmann@sympatico.ca,14272662,000000121932609,5,4,none,5
300064,17-DEC-11,15-DEC-11,Dilip,,en,67.193.85.139,tim.mckeown@bell.net,14267334,000000121923585,,,,1
300065,17-DEC-11,15-DEC-11,Jacqueline,,en,67.193.85.139,tim.mckeown@bell.net,14267336,000000121914411,,,GET John Watson TO CALL ME,1
300066,17-DEC-11,15-DEC-11,Christine,,en,67.193.85.139,tim.mckeown@bell.net,14267338,000000121913843,,,GET MR.  John Watson to call me.,
300067,17-DEC-11,16-DEC-11,Zeineb,,fr,174.93.201.108,bellevue54@sympatico.ca,14269190,000000121941221,4,4,,4
300068,17-DEC-11,15-DEC-11,Kevin,,en,70.24.112.93,lmefner@sympatico.ca,14263040,000000121918634,1,1,,1
300069,17-DEC-11,15-DEC-11,Remi,,en,70.24.112.93,lmefner@sympatico.ca,14263042,000000121919679,1,1,,1
300070,17-DEC-11,15-DEC-11,Ashfaq,,en,70.24.112.93,lmefner@sympatico.ca,14263044,000000121918924,1,1,,1
300071,17-DEC-11,16-DEC-11,Juan,,en,74.12.145.158,dar.storey@sympatico.ca,14270504,000000121950076,3,,"Use Bell's virus protection etc, and had ""system fix"" malware attack.  Called to find out best way to clean computer and prevent re-infection.  Told problem would be investigated and I would receive a call back between 9:00am or 9:30am and 10:00am or 10:30am this morning.  It is now 1:30pm and I have not received a call to assist in resolving problem or to tell me more time would be necessary.",
300072,17-DEC-11,16-DEC-11,Vijayashanti,,en,70.31.47.97,gloriastafford@sympatico.ca,14272142,000000121945830,5,5,,3
300073,17-DEC-11,16-DEC-11,Zaid,,en,174.93.49.171,thebignickle@sympatico.ca,14278208,000000121934570,5,5,nothing,5
300074,17-DEC-11,15-DEC-11,Iris,,en,50.100.149.159,burke_5@sympatico.ca,14257956,000000121909193,5,4,,4
300075,17-DEC-11,16-DEC-11,Rania,,fr,70.29.148.100,attaoui@sympatico.ca,14268980,000000121940016,5,5,,5
300539,14-DEC-11,13-DEC-11,Jdey,,fr,67.68.172.98,lorieflam@bell.net,14238200,000000121864440,1,1,"J'aurais aimée avoir quelqu'un qui comprend et parle bien le français, j'ai dû répéter mon numéro de téléphone au moins 4 fois avant qu'il le comprenne et pour finir il m'a dit de ne jamais rappeler Bell pour une autre adresse de courriel, je crois qu'il n'a vraiment pas compprit ce que j'ai demandé. Il aurait pu être plus poli.",4
300540,14-DEC-11,13-DEC-11,Sinu,,en,67.68.35.225,lynn.foreman@sympatico.ca,14238412,000000121878680,3,5,My email had been blocked.  I was on the phone for an hour last night to a chap in India.  He said he would pass the problem along to the next level.  I called at 6:00 this morning and spent about 3/4 hour on the phone again to India and was told that I would get a call in 4 to 6 hours.  I finally called again about 5:00 this evening and talked to Paul in Ottawa who said Microsoft had had to handle the problem. He had my computer up and running in about 10 minutes.  I was pleased with the service but prefer to speak with a Canadian just because I can understand them better.  Generally I am pleased with your service.,4
300541,14-DEC-11,12-DEC-11,Dhia,,fr,69.159.89.12,cpfournier@sympatico.ca,14217972,000000121842834,5,5,Que la réponse me soit venu d'un employé du Québec,5
300542,14-DEC-11,13-DEC-11,Wissem,,fr,65.94.180.244,ronheb@sympatico.ca,14241280,000000121869944,3,1,"J'aurais aimer avoir affaire avec une personne résidant au Québec. La communication téléphonique laisse à désirer, très difficle à comprendre",3
300543,15-DEC-11,14-DEC-11,Tony,,en,70.53.228.49,reidhobb@sympatico.ca,14253538,000000121891176,5,5,"Nothing.  I am very pleased that I was able to talk to a 'real' Canadian person. I could understand what he was saying.  Thank you. 
Bill Reid ",5
300544,15-DEC-11,14-DEC-11,Rudolf,,en,184.148.112.52,valives@sympatico.ca,14255788,000000121896866,1,1,"connect tech help for computer email
speak more clearly & louder.",1
300545,15-DEC-11,02-DEC-11,Mahender,,en,69.156.91.65,patperrotta@sympatico.ca,14186032,000000121641047,4,5,for this call nothing...all was great,4
300546,15-DEC-11,02-DEC-11,Michael,,en,69.156.91.65,patperrotta@sympatico.ca,14186030,000000121649369,4,4,"well, I don't understand why we enter phone number at time of call, then agent asks for information again",4
300547,15-DEC-11,14-DEC-11,Hela,,fr,69.159.136.21,jovie@sympatico.ca,14249736,000000121884265,5,5,"félicitations car la fois précédente a été un échec et j'envisageais de changer de cie. Le hic, je trouve que le sevice de téléphone et internet est dispendieux je suis en réflexion... 
Serge Potvin",4
300548,15-DEC-11,14-DEC-11,Adel,,fr,184.148.252.134,richard.daigneault@sympatico.ca,14253658,000000121903952,5,5,Maintenir le même niveau de qualité du service,5
300549,15-DEC-11,13-DEC-11,Mohamed,,fr,76.65.85.216,ouskonva@sympatico.ca,14240082,000000121878761,5,5,,5
300550,15-DEC-11,14-DEC-11,Daniel,,en,184.147.230.47,mikaal.wilson@bell.net,14251902,000000121890058,2,1,listen,
300551,15-DEC-11,14-DEC-11,Edwin,,en,70.53.110.29,jeff.esseltine@sympatico.ca,14249258,000000121889968,4,4,,4
300552,15-DEC-11,14-DEC-11,Karen,,en,65.95.144.211,cathy.henderson@sympatico.ca,14245626,000000121898900,5,4,Please have reps from Canada who can be clearly understood.,4
300553,15-DEC-11,14-DEC-11,Krutthiga,,en,65.95.214.25,cgthrow@sympatico.ca,14245726,000000121897612,3,1,Took too long to get back to me.,4
300554,15-DEC-11,14-DEC-11,Dashrathan,,en,70.51.57.129,briannj@sympatico.ca,14245360,000000121887522,1,1,"I was connected first to India he just left me on hold. Next to South America (total 10hrs unable to solve my Windows Live Mail Error Ox80070057),left with no service overnight.Called Bell this a.m Ottawa replied Mark solved prob.This has been at least five times the same problem has happened to my comp! You have a GLITCH in your system somewhere! I have experienced bad service before from India's reps, this is not acceptable.The cost of your service is bad enough! Then to be left without any (India has still not got back)after starting with me at 10.10a,m. yesterday Now !.00 pm.Thurs.   Very dissatisfied.Brian Jordan",1
300555,15-DEC-11,14-DEC-11,Yosimar,,en,70.50.67.217,moorepark@sympatico.ca,14252120,000000121889294,1,1,fixed the problem not made it worse!,1
300556,15-DEC-11,14-DEC-11,Jan,,en,65.93.117.124,t.wenske@sympatico.ca,14255210,000000121890218,3,3,The connection to the call centre in the Philippians was terrible!  ,3
300557,15-DEC-11,14-DEC-11,Erick,,en,76.69.0.67,dbelosevic@sympatico.ca,14246554,000000121901826,4,4,Improve the speed of my Internet connection - your hardware upgrades are slow and I am loosing patience. Fibe 6 is too slow for urban area.,2
300558,15-DEC-11,14-DEC-11,Paul,,en,70.24.213.52,philipha@sympatico.ca,14253046,000000121905319,5,5,"Nothing, as Paul, the technical support is more than eloquent, supportive, enthusiastic, and shows an utmost professionalism to help me to settle the problem.  I only have praises to him and his attitude.  Paul, keep on doing the fantastic job.  ",5
300559,15-DEC-11,13-DEC-11,Celina,,en,70.30.28.122,stephen_yu@sympatico.ca,14242228,000000121877865,4,4,wait too long on phone to find problem,4
300560,15-DEC-11,14-DEC-11,Iris,,en,184.146.175.64,dianjim@sympatico.ca,14246784,000000121901632,3,4,"I could have been told much sooner that there was an outage in Newmarket that would be rectified by 9:30 pm. As it was, I answered a number of questions unrelated to the issue. As well, it took a considerable time to submit my answers to these questions; Bell seemed unable to accept them when I clicked ""submit"".",5
300561,15-DEC-11,12-DEC-11,Mohamed,,fr,70.48.118.50,denise.guidi@sympatico.ca,14218610,000000121852571,5,5,,5
300562,15-DEC-11,14-DEC-11,Sarah,,en,174.94.65.36,phicknell@sympatico.ca,14253038,000000121905539,5,4,,4
300563,15-DEC-11,14-DEC-11,Sihem,,en,70.29.240.204,jmlamarche@sympatico.ca,14249500,000000121889374,5,5,,5
300564,15-DEC-11,13-DEC-11,Jacqueline,,en,70.26.121.235,jvardon@bell.net,14237274,000000121873809,5,5,n/a,5
300565,15-DEC-11,12-DEC-11,Hassan,,fr,67.68.214.114,ve2iri@bell.net,14229620,000000121856696,5,4,,5
300566,16-DEC-11,15-DEC-11,Joy,,en,174.92.122.189,rwaller@bell.net,14266122,000000121910116,5,5,,5
300567,16-DEC-11,15-DEC-11,Alexandra,,en,67.71.7.168,wayneharper@sympatico.ca,14267752,000000121926883,5,5,Not one thing everything worked out great Thanks,5
300568,16-DEC-11,15-DEC-11,Mokhles,,fr,174.92.230.85,gguimond@sympatico.ca,14260390,000000121919064,4,4,,4
300569,16-DEC-11,15-DEC-11,Walid,,fr,76.68.164.229,gregoire.boileau@bell.net,14260618,000000121908055,5,5,,5
300570,16-DEC-11,15-DEC-11,Luis,,en,174.88.122.86,myph@sympatico.ca,14264476,000000121927277,4,4,N/C,4
300571,16-DEC-11,15-DEC-11,Nabiha,,fr,76.68.164.229,gregoire.boileau@bell.net,14260620,000000121911421,4,4,Nabiha a semblé quelque fois manquer de patience.,5
300572,16-DEC-11,15-DEC-11,Josue,,en,76.69.84.226,rla1942@bell.net,14265814,000000121927129,4,4,,4
300573,14-DEC-11,13-DEC-11,Ali,,en,132.207.120.18,tonypileggi@sympatico.ca,14242818,000000121880222,2,1,The service was terrible we can hardly understand these people when they talk...Thank you for not helping me at all,1
299029,16-DEC-11,15-DEC-11,Daniel,,en,174.88.77.54,pmcmillan@sympatico.ca,14265266,000000121928713,5,5,nothing,5
299030,16-DEC-11,15-DEC-11,Wissem,,fr,76.64.236.3,nserli@bell.net,14264700,000000121926213,5,5,,5
299031,16-DEC-11,14-DEC-11,Robert,,en,70.54.60.154,d.axhorn@sympatico.ca,14246276,000000121894619,5,4,"You could have dispensed with the irritating repetition of the ""your call is important to us"" recording. Repeating this so often is very aggravating to someone waiting for customer service.",4
299032,16-DEC-11,14-DEC-11,Jay,,en,70.26.180.120,thelma.augustin@sympatico.ca,14255420,000000121887946,4,5,All my needs were met.,5
299033,16-DEC-11,28-OCT-11,Brittany,,en,184.144.10.6,hamlin7@sympatico.ca,13795382,000000120869221,5,5,,5
299034,16-DEC-11,15-DEC-11,Grant,,en,174.93.35.164,bufcfc@sympatico.ca,14257942,000000121926909,3,1,,2
299035,16-DEC-11,15-DEC-11,Ameer,,en,174.88.219.229,syd.beaumont@sympatico.ca,14267060,000000121924825,2,2,,2
299036,17-DEC-11,15-DEC-11,Myriam,,en,184.147.37.14,cl.legault@sympatico.ca,14258560,000000121927182,1,2,"why are the settings involving our router being changed without our knowledge. We have been for 3 days with technicians trying to resolve the fact that my wife suddenly cannot print from her computer onto my printer. We found out from AVG support group that we didn't have the same numbers which they should be. The problem still has not been corrected after hours upon hours with the technicians. 

Several years ago my wife's pop had been changed. After dealing with 3 different of your technicians were we told that our pops no longer had the same number. This after we had spend over $2,000 for a new computer. We were told by one of your tech that my wife had a serious trojan & it was impossible to remove it. 

As you can see this is extremely frustrating & we are considering looking for a new internet provider.",1
299037,17-DEC-11,16-DEC-11,Stephanie,,en,70.31.98.175,favio@sympatico.ca,14271520,000000121942791,5,5,"Stephanie was the 2nd agent I spoke to. She was great. The 1st one was a man from tech dept and I could not understand a single word he spoke because of his accent. I asked to be transferred to someone without an accent and he put me on hold. After 3 + minutes of waiting for a reply, I hung-up! I called back and went directly to ""agent"". I was so pleased to hear Stephanie's clear Canadian accent!! It's time Bell starts to hire more Canadians!! Is Bell not a Canadian company?? Since moving at the end of September I have had to call Bell multiple times and almost everytime I have had to ask to be transferred to someone without an accent. My time is valuable ..... I have spent enough time wasted trying to get my phone issues resolved because of that!",3
299038,17-DEC-11,16-DEC-11,Chad,,fr,67.68.179.225,carmellec@bell.net,14269674,000000121943001,5,4,,5
299039,17-DEC-11,16-DEC-11,Arthur,,en,76.64.196.225,brent.hayman@sympatico.ca,14269464,000000121945420,5,5,,5
299040,17-DEC-11,15-DEC-11,Seshadri,,en,70.55.216.207,bosanco@sympatico.ca,14257808,000000121924425,3,2,,3
299041,17-DEC-11,16-DEC-11,Edwin,,en,70.53.99.48,lcsimmons@bell.net,14274158,000000121944521,5,4,No-excellent service,5
299042,17-DEC-11,16-DEC-11,Ibtissem,,fr,65.93.124.68,huetlortie@sympatico.ca,14272583,000000121931291,5,5,"rien tout a été parfait , la personne qui m'a répondu était très très patiente , c'est pas évident car nous les personnes d'un bel age ne comprenons pas toujours les termes , ce que nous demandons c'est que tout fonctionne .. Merci a  cette personne",5
299043,17-DEC-11,16-DEC-11,Manuel,,en,76.69.101.123,dave.hunter@sympatico.ca,14270526,000000121933808,1,1,"Took control of my computer to show what your second tech. did in about two minutes. Was on my computer, would not let go, until being confronted. Announced he was doing stuff ""for personal interest"". The only value received may have been that he noticed the addresses for my incoming and outcoming servers were wrong. A very bizarre experience. I would recommend that the incident be reviewed, asking him what he was trying to do, given all I asked him to do was show me how to create groups of e-mail addresses on my new computer. The second tech showed my in about two minutes",4
299044,17-DEC-11,16-DEC-11,Sowjanya,,en,76.69.101.123,dave.hunter@sympatico.ca,14270528,000000121938756,5,5,"Compared to the first tech, who took more than an hour while in control of my machine, would not let go until confronted, and never did show me how to create groups of e-mail addresses on my new computer",4
299045,17-DEC-11,16-DEC-11,Irfan,,en,174.93.147.232,edlou@sympatico.ca,14271234,000000121949338,5,5,,5
299046,17-DEC-11,16-DEC-11,Sonia,,fr,70.30.231.153,perrong@sympatico.ca,14276250,000000121932880,4,5,,5
299047,17-DEC-11,16-DEC-11,Djouaihia,,fr,184.145.152.85,gbusque@bell.net,14271910,000000121948530,1,1,D'avoir la possibilité de communiquer avec un technicien de la région de Québec,1
299048,17-DEC-11,16-DEC-11,Luis,,en,65.94.247.28,loislieff@sympatico.ca,14274446,000000121934412,5,5,"There was supposed to have been a phone call to tell me that the problem was resolved, so that I could reset the pasword, but there was no call, and that is why I had to call back on December 16th.",4
299049,17-DEC-11,16-DEC-11,Carmen,,en,209.226.175.32,chuckandterry@sympatico.ca,14270044,000000121935934,3,3,Your representative was not aware that changes had occured introducing different action icons. Due to the problem I was having (that being 2 pages one over the other on my inbox screen)I couldn't make out a message from the Bell Team explaining these changes. While these changes weren't the main problem they were different and I associated them with the symptoms I was experiencing. When asked if Bell had made any recent changes she said no.,5
299050,17-DEC-11,16-DEC-11,Shirin,,en,174.91.93.176,ylchan@sympatico.ca,14278872,000000121943714,4,4,,5
299051,17-DEC-11,16-DEC-11,Hassen,,fr,70.26.146.20,mons@sympatico.ca,14275554,000000121937908,4,5,"Après trois jours  d'essais Hassen a réussi à débloquer mon courriel, ce que les autres n'ont pas pu faire en trois jours. Je devais recevoir des documents importants et j'ai été en retard malheureusement. Merci Hassen",4
299052,17-DEC-11,16-DEC-11,Mahmoud,,fr,67.68.212.244,gerard.gerard@sympatico.ca,14271982,000000121936436,5,5,,5
299053,17-DEC-11,16-DEC-11,Mohamed Aymen,,fr,76.67.140.253,jmvadeboncoeur@sympatico.ca,14273296,000000121942076,5,4,,5
299054,17-DEC-11,16-DEC-11,Henry,,en,76.70.80.211,jgray@sympatico.ca,14273186,000000121950499,5,5,,5
299055,17-DEC-11,03-DEC-11,Sajid,,en,64.231.51.139,tom.szkut@sympatico.ca,14197984,000000121667483,4,5,,5
299056,17-DEC-11,16-DEC-11,Nizar,,fr,65.93.162.80,DEMBAM@sympatico.ca,14268194,000000121936923,4,4,C'était un problème d'imprimante et c'est maintenant réglé.  Merci,3
299057,17-DEC-11,16-DEC-11,Gayathri,,en,70.49.148.220,h.griffith@sympatico.ca,14272314,000000121935982,5,5,"With Gayathri it was excellent, the next transfer was aggravating to say the least after over 39 yrs with Bell I would think we would be treated much much better loyalty means nothing to Bell anymore. It's disgusting that you would expect your customers to be tranfered all over the World and not talk to someone in Canada.",1
299546,14-DEC-11,04-DEC-11,Hemavathi,,en,206.47.249.247,segerstrom@sympatico.ca,14204400,000000121673540,5,5,,5
299547,14-DEC-11,13-DEC-11,Nischal,,en,69.157.42.7,dblev@bell.net,14234030,000000121873074,5,5,,5
299548,14-DEC-11,13-DEC-11,Yousri,,en,70.29.108.7,kenrock@bell.net,14237500,000000121864229,4,4,"Stop making promises you cannot keep.

This has nothing to do with the last
prepresentative I spoke with but with
the other ones I spoke with.  Because
I switched internet service, they told
me I could keep my email address, but in
fact I could not. Changing my email
address caused me at lot of headaches
and problems.  I thank the last 
consumer service representative for the
ten dellars of credit but it is nothing
compared to the problem I had transferring my files from one email
to another.
",2
299549,14-DEC-11,13-DEC-11,Cesar,,en,38.116.192.101,dmcgroddy@sympatico.ca,14234328,000000121876215,5,5,,4
299550,14-DEC-11,12-DEC-11,Med Wacef,,fr,65.94.188.237,denis.line@sympatico.ca,14218596,000000121855149,4,4,"En gros le service  est bon au telephone
OU LE SERVICE DE BELL  ME CHOQUE  
JE PAYE POUR LA VITESSE INTERMEDIAIR 2.5
QUE LA VITESSE OPERATION ETAIT 1.
POURQUOI ON A DES BAISSE DE VITESSE OPERATION
POUR UNE COMPAGNER COMME LA VOTRE
C'EST INACEPTABLE
",2
299551,14-DEC-11,13-DEC-11,Krishidhar,,en,74.12.147.223,retallicks@sympatico.ca,14240926,000000121881753,4,4,,5
299552,14-DEC-11,13-DEC-11,Aqeel,,en,64.136.119.207,chato1@sympatico.ca,14233214,000000121877220,1,1,Be more accommodating for a long standing customer.  We are not happy with Bell services and we use them all.  We are going to be switching to a new carrier.,1
299553,14-DEC-11,13-DEC-11,Seshadri,,en,174.91.119.136,zamer@bell.net,14243522,000000121871152,4,4,,4
299554,14-DEC-11,13-DEC-11,Haricharan,,en,70.50.52.227,cphilips@bell.net,14233616,000000121880296,5,5,nothing,5
299555,14-DEC-11,13-DEC-11,Hector,,en,76.64.45.6,dick.maclean@sympatico.ca,14234234,000000121861598,4,5,,4
299556,14-DEC-11,13-DEC-11,Basker,,en,184.144.10.100,gabriel.zamfir@sympatico.ca,14235242,000000121862550,5,5,,5
299557,14-DEC-11,12-DEC-11,Eduardo,,en,65.93.89.229,keithroyburke@sympatico.ca,14222844,000000121847167,5,5,put out a warning to all your user's about phone scams etc    Never open up your computer to anyone over the phone unless it your people(Bell),5
299558,14-DEC-11,14-DEC-11,Martin,,en,206.172.0.204,msalama@sympatico.ca,14239672,000000121882224,3,3,"recover the cause of trouble, it happened twice in few days",3
299559,14-DEC-11,12-DEC-11,Karla,,en,174.88.217.3,jandjmckaig@sympatico.ca,14221568,000000121853204,1,1,If I say that I speak French I will speak to a Canadian.  If I say English I will be connected to someone in India who can not make themselves understood.  I pay you in Canadian currency I wish to speak to someone in Canada.!!!!!!!!!!!!!!,1
299560,14-DEC-11,13-DEC-11,Krishidhar,,en,64.231.18.96,anhle7@sympatico.ca,14231906,000000121875131,5,5,"My internet got disconnected while i was using that. I had to call in three times for the issue to be resolved. I was not happy with the first two calls. They could not help me much.

But Krishidhar was very helpful and careful in resolving the problem for me immediately. He also helped me to connect the wireless internet service. I wished that i could have met him at the beginning so I did not have to call back the third time. I really appreciated his help honestly.

",5
299561,14-DEC-11,13-DEC-11,Mokhtar,,fr,70.52.97.166,france087@sympatico.ca,14235080,000000121871635,1,1,"Avoir quelqu'un d'experience, pas seulement pour nous montrer à brancher l'ordinateur, mais un qui connait reellement son travail.

Qu'il demande à la personne quel est son probleme et pas lui montrer a brancher un modem (ce qui n'était pas le probleme. Faites lui donner des cours de dépannage de problemes qui peuvent se produire sur un ordinateur. Ou simplement ne le laissez pas là il n'a aucune expérience sur le dépannage reel d'un ordinateur.",3
299562,14-DEC-11,12-DEC-11,Zishan,,en,174.94.59.205,ioannis.michael082@sympatico.ca,14221264,000000121849286,5,5,"I can't really think of anything, maybe get rid of Emily the automated service. I like to speak to live agents when I call.  But I guess the amount of calls you would receive you need a way of screening the calls to the appropriate dept. No worries.",5
299563,14-DEC-11,13-DEC-11,Guylaine,,en,74.198.87.39,windmill76@sympatico.ca,14243320,000000121872567,4,5,nothing at all. customer service rep was very competent and patient.,4
299564,14-DEC-11,13-DEC-11,Basker,,en,70.31.46.180,nolamacfour@sympatico.ca,14239906,000000121860873,5,5,"nothing...everything great
I had a warning about my security Manager files...long list..being corrupt and phoned thinking we would have to uninstall and reinstall. I permitted remote access and Basker was great.",5
299565,14-DEC-11,12-DEC-11,Salma,,fr,50.100.136.102,meparisien@sympatico.ca,14224878,000000121834275,4,1,"Je ne peus pas concevoir que les meilleurs tarif sont offert à de nouveau client. Avec notre téléphone maison, télé, internet et nos 3 cellulaire je crois que la compétition aimerais beaucoup nous avoir comme client.",3
299566,14-DEC-11,13-DEC-11,Tom,,en,174.94.67.111,frank.chaves@sympatico.ca,14235130,000000121873467,4,4,,5
299567,14-DEC-11,13-DEC-11,Sinu,,en,65.94.213.135,jjg.und@sympatico.ca,14236818,000000121879761,5,5,Nothing,5
299568,14-DEC-11,13-DEC-11,Pascal,,fr,65.95.45.52,k.ritvisay@sympatico.ca,14237300,000000121874564,5,4,"j'aimerais a chaque annee les services
a la clientele nous appel pour reviser sur nos factures et et nous annonces des speciaux.",3
299569,14-DEC-11,13-DEC-11,Manel,,fr,76.67.152.111,jocelyne.meslet@sympatico.ca,14236934,000000121861675,4,4,,5
299570,14-DEC-11,12-DEC-11,Minh-Trang,,fr,70.24.232.213,pierre.leclair3@sympatico.ca,14226532,000000121837241,3,3,"Que la première personne règle le problème, c'est la troisième personne qui l'a règler, le service des promotions. ",3
299571,14-DEC-11,13-DEC-11,Mourad,,fr,216.218.29.142,jfmarie1@sympatico.ca,14236736,000000121872514,1,1,Prendre le temps d'ecoute mon probleme avec de posee toute les questions,1
299572,14-DEC-11,13-DEC-11,Thorat,,en,184.144.43.52,rjm.wlw@sympatico.ca,14241076,000000121879842,5,5,,5
299573,14-DEC-11,13-DEC-11,Ritwik,,en,74.14.89.88,colinlloyd@sympatico.ca,14233526,000000121876859,3,3,The customer service tech had a very strong foreign accent and made it very difficult to understand. This made communication very difficult,2
299574,14-DEC-11,12-DEC-11,Vijayashanti,,en,76.66.85.128,lvisentin@bell.net,14223932,000000121839511,1,1,Give customers complete freedom of choice on TV channels. Improve internet system online instructions. ,2
299575,14-DEC-11,13-DEC-11,Naveenkumar,,en,184.145.56.185,gary.wright@sympatico.ca,14235300,000000121877982,3,1,Youve been here 4 times now. I have interference on the phone line that is affecting my internet connection. Problem still is not resolved.,2
299576,14-DEC-11,13-DEC-11,Pradheep Kumaar,,en,174.92.14.67,don.parsons1@sympatico.ca,14234398,000000121869091,4,4,,4
299577,14-DEC-11,13-DEC-11,Zouhair,,fr,174.93.225.156,marc.desaulniers@bell.net,14238644,000000121877398,4,4,,4
300076,15-DEC-11,14-DEC-11,David,,en,174.88.89.188,catherine.leal@sympatico.ca,14245616,000000121889358,3,2,I had trouble understanding the representative's heavy accent ,2
300077,15-DEC-11,14-DEC-11,Duncan,,en,64.229.85.97,frankapilon@sympatico.ca,14247654,000000121890344,5,5,Nothing all was resolved to my complete satisfaction,5
300078,15-DEC-11,14-DEC-11,Adnene,,fr,76.71.196.188,geraldharvey@bell.net,14247936,000000121903044,5,5,,4
300079,15-DEC-11,14-DEC-11,Danielle,,en,69.157.154.68,vsrg@sympatico.ca,14255934,000000121887232,5,4,,5
300080,15-DEC-11,14-DEC-11,Catherine,,en,65.95.144.68,raybukovec@sympatico.ca,14253438,000000121887272,5,5,,5
300081,15-DEC-11,14-DEC-11,Iris,,en,70.49.190.76,p-jflynn@sympatico.ca,14252666,000000121887844,5,3,The website is not user friendly at times,5
300082,15-DEC-11,14-DEC-11,Carl,,en,76.71.98.63,wderda@sympatico.ca,14256000,000000121897934,3,3,I had to be transfered from customer service or itnernet service to the loyalty department and feel every representative should be able to give the best deal possible without being transfered to the different departments.  Frustrating that promotions are only yearly with need for customer to call in yearly.,4
300083,15-DEC-11,14-DEC-11,Jhon,,en,65.93.204.97,witbroaviation@sympatico.ca,14256088,000000121889756,5,5,provided coffee!!!!,5
300084,15-DEC-11,14-DEC-11,Seshadri,,en,184.145.53.219,j.george@sympatico.ca,14248832,000000121904830,5,5,"Nothing else.
             Thank You",5
300085,15-DEC-11,14-DEC-11,Nizar,,fr,68.171.75.93,ggbelair@sympatico.ca,14247984,000000121884380,2,1,avoir quelqu'un qui peu parler le frANÇCAIS  que l'on peu comprendre,3
300086,15-DEC-11,14-DEC-11,Mahender,,en,69.157.60.195,lynn.hebert@sympatico.ca,14251008,000000121893412,4,4,"Internet service is still slow in booting up.  This however, is no reflection on the part of the technician serviceman who solved the initial problem as reprted.",4
300087,15-DEC-11,14-DEC-11,Mohammed,,en,76.71.155.162,jovette.rabiasz@sympatico.ca,14249734,000000121905277,5,4,nothing,5
300088,15-DEC-11,08-JUL-10,Anis,,fr,67.68.102.24,cizar4@sympatico.ca,8944746,000000109701683,4,4,,4
300089,15-DEC-11,12-DEC-11,Rahma,,fr,207.162.58.3,ergonum@sympatico.ca,14219372,000000121834165,5,5,,5
300090,15-DEC-11,14-DEC-11,Mohamed Aymen,,fr,184.145.157.12,almar2@sympatico.ca,14244310,000000121886317,1,1,"Avant cet appel j'ai communiqué la même journée avec le service support Bell en Tunisie. Le conseiller a tenté de m'aider dans mon problème avec Outlook - incapacité de transmettre et de recevoir mes messages depuis la veille... Il m'a demandé de l'attendre pendant qu'il allait faire des vérifications. Je suis resté en attente quelques 5 minutes et j'ai raccroché J'ai rappelé au mêmem service et le nouveau conseiller m'a dit qu'il ne pouvait retracer le précédent conseiller. Comme je ne voulais pas tout reprendre il m'a dit qu'il allait faire une vérification et m'est revenu en me disant que sympatico était en trouble et qu'il fallait attendre mais ne pouvait  me dire combien de temps;-(",1
300091,15-DEC-11,14-DEC-11,Med Anouar,,fr,76.65.176.196,asqual@sympatico.ca,14244682,000000121897890,5,5,,5
300092,15-DEC-11,14-DEC-11,John,,en,174.91.2.78,kands@bell.net,14250046,000000121885973,4,4,"My question was answered promply, could not have been better.",5
300093,15-DEC-11,15-DEC-11,Partha,,en,184.144.45.80,egail_4@sympatico.ca,14247164,000000121905919,5,5,A little difficulty in understanding the representative in India.,4
300094,15-DEC-11,14-DEC-11,Nabiha,,fr,184.148.249.133,pierrerobert@bell.net,14253092,000000121884733,5,5,Un peu moins d'attente au téléphone.,5
300095,15-DEC-11,13-DEC-11,Karla,,en,65.95.220.7,sfsuda.jr@sympatico.ca,14241780,000000121874506,5,5,"As my situation was resolved, I can't think of any part of the process that could have been improved.
The follow up service people and help were more than I expected.
I'm still with Bell and not even interested in being lured away by other companies.",5
300096,15-DEC-11,13-DEC-11,Sylvie,,en,69.158.90.183,lbsales@sympatico.ca,14237872,000000121870306,5,5,,5
300097,15-DEC-11,13-DEC-11,Diana,,en,76.69.153.62,bill.davies@sympatico.ca,14230332,000000121859338,5,5,"This was my second call to customer service due to speaking to a gentlemen who didn't come accross as being knowledgable or helpful at all. Therefore, customer service representatives should be a little more consistent with one another in regards to the information and assistance they provide.",5
300098,15-DEC-11,14-DEC-11,Edgardo,,fr,70.52.99.32,florent_robertson_9@sympatico.ca,14247546,000000121884640,1,1,on ne reponds pas a notre demande surtout qu'and ca vient de TUNESIE il connaisse quoi de notre pays,
300099,15-DEC-11,13-DEC-11,Cesar,,en,76.65.19.203,gdjacks@sympatico.ca,14235350,000000121871938,4,4,,4
300100,15-DEC-11,14-DEC-11,Wafa,,fr,70.48.79.225,mboisvert007@sympatico.ca,14251574,000000121889396,2,2,Que la personne sois plus aux courant des promotion annoncé,3
300101,15-DEC-11,14-DEC-11,Mounir,,fr,70.48.79.225,mboisvert007@sympatico.ca,14251576,000000121900808,5,5,,5
300102,15-DEC-11,14-DEC-11,Anis,,fr,70.48.79.225,mboisvert007@sympatico.ca,14251578,000000121890274,5,5,,5
300103,15-DEC-11,13-DEC-11,Kevin,,en,174.91.79.22,wilfridt@sympatico.ca,14243286,000000121865170,4,4,You could send me the confirmation of the changes made as promised.,3
300104,15-DEC-11,14-DEC-11,Elmer,,en,76.69.39.116,renzetti@sympatico.ca,14253590,000000121904935,5,5,,5
300105,15-DEC-11,14-DEC-11,Jose,,en,76.69.4.146,r.milburn@sympatico.ca,14253318,000000121893080,5,5,"Background noise was evident, but not distracting.",4
300106,15-DEC-11,14-DEC-11,Chuck,,en,70.54.53.229,dw.jones@sympatico.ca,14247066,000000121893541,5,5,"Nothing, really, I found the response time nothing short of amazing!",5
300107,15-DEC-11,14-DEC-11,Margaret,,en,67.68.53.30,kenneth.chan057@sympatico.ca,14250170,000000121885251,4,5,,4
300108,15-DEC-11,14-DEC-11,Shakeel,,en,174.95.255.241,bmcaulay@sympatico.ca,14245194,000000121898780,5,4,nothing,5
300109,15-DEC-11,14-DEC-11,Zied,,fr,67.68.119.194,yvon_provencher@sympatico.ca,14256286,000000121891695,5,5,"Je ne suis pas un grand expert en la matière, mais à mon avis,je ne vois rien de mieux à faire.",5
300110,15-DEC-11,14-DEC-11,Carmen,,en,70.27.80.137,ferr@sympatico.ca,14247494,000000121888100,5,4,Nothing really. Carmen was very patient and helpful and resolved my dissatisfaction in a quiet and efficient manner,5
300111,15-DEC-11,14-DEC-11,Ricardo,,en,65.95.214.25,cgthrow@sympatico.ca,14245728,000000121905502,5,5,"The representative was very good and solved my problem right away.

I am not impressed with how long it took me to get to the right department.",4
300112,14-DEC-11,13-DEC-11,Mohamed,,fr,70.52.30.81,rolac@sympatico.ca,14241232,000000121878663,5,4,,4
300113,14-DEC-11,13-DEC-11,Edward,,en,70.31.55.107,landnlaw@sympatico.ca,14237790,000000121866629,5,5,,4
300574,14-DEC-11,12-DEC-11,Suriya Priya,,en,65.95.160.121,bbsc@sympatico.ca,14216298,000000121839207,5,5,"At times I found it hard to understand the agent helping me, and had to ask her to repeat herself.  This does not bother me, however, I would think it would bother the helping agent.  Language barrier.",5
300575,14-DEC-11,13-DEC-11,Kyle,,en,174.92.59.95,ljwillow@sympatico.ca,14238122,000000121864501,5,5,,5
300576,14-DEC-11,12-DEC-11,David,,en,174.91.33.129,warren-house@sympatico.ca,14229850,000000121852990,4,4,,4
300577,14-DEC-11,30-NOV-11,Houssemeddine,,fr,76.69.220.64,lgodmaire@sympatico.ca,14158100,000000121599854,3,1,"On devait m'envoyer une nouvelle boîte d'alimentation car selon le niveau 2 c'était la source du problème. Comme je n'avais pas reçu cette boîte le 8 décembre. J'ai donc rappelé au soutien pour apprendre que la boîte n'avait jamais été envoyé.  Je l'ai enfin reçu le 9 décembre.  La boîte a résolu le problème d'accès internet.  
Jamais on ne s'est excusé des problèmes causés.  Quel service!!!  On dirait que c'est normal d'avoir des problèmes.

Je trouve cela très malheureux.",
300578,14-DEC-11,13-DEC-11,Michael,,fr,76.65.103.30,jean.vinette@sympatico.ca,14236614,000000121868970,5,5,Je nne sait pas car à chaque problème rencontré et à chaque appel chez Bell tout a été solutionné À MA TRÈS GRANDE SATISFACTION et cela peut importe l'heure et la journée,5
300579,14-DEC-11,13-DEC-11,Vidya,,en,184.147.38.58,f.pope@sympatico.ca,14234890,000000121860691,2,5,"local technician - Doug - excellent
Bell help line - John - poor, called Sunday morning, diagnostics good but no technician arrived
Bell help line - called again, aside from some useless instructions, got quick results
I have some difficulty with accents and voice speed",3
300580,14-DEC-11,13-DEC-11,Ronald,,en,184.151.127.254,gm.casselman@sympatico.ca,14235562,000000121867226,1,1,I spoke to 4 technicians and they all put me through the same formula and it did not fix the internet service so I finally called my computor guy and he had me turn the turbo hub off and then turn it on and guess what....it worked...none of your tech people told me to turn the hub on and off....you need to educate your tech people on how to fix the hub when there is no service...,1
300581,14-DEC-11,13-DEC-11,Methil,,en,70.31.16.210,goldandgold@sympatico.ca,14235584,000000121877579,4,4,"-get rid of all the impersonal prompting when a person calls ,have a personal person on the other end of the line .There are so many people who are looking for work.....Service is what you will win at over the competition.",4
300582,14-DEC-11,13-DEC-11,Nelly,,en,74.15.92.77,a.murphy@sympatico.ca,14231334,000000121871746,5,5,everything was A okay.,5
300583,14-DEC-11,13-DEC-11,Wynbert,,en,174.89.70.154,ron.tubman@sympatico.ca,14241266,000000121869931,4,4,Sometimes difficult to understand what the customer care person was saying.,4
300584,14-DEC-11,13-DEC-11,Mark,,en,65.93.197.90,lmorton-murray@sympatico.ca,14238156,000000121881502,2,2,"Mark told me that I had tried to many times to put my network password in and someone would call today with an new one.I was away but no messages on my machine, another operator got me set up tonight.",3
300585,14-DEC-11,12-DEC-11,Kais,,fr,70.48.108.22,domainedulapin@sympatico.ca,14218876,000000121854862,1,1,j'ai demande un modem car le mien est defectueux j'ai demande parler avec un superviseur j'aTTEND TOUJOURS,1
300586,14-DEC-11,12-DEC-11,Robert,,en,76.67.42.8,ferdfitz@sympatico.ca,14219636,000000121838036,5,5,"My 2 latest experiences with Robert and Jay (Dec. 8) were excellent. However, that is not the norm, especially with Bell satelite. ",4
300587,14-DEC-11,12-DEC-11,Khaoula,,fr,184.148.219.108,jeancg@sympatico.ca,14221772,000000121835696,2,2,"que le répondant puisse avoir mon dossier en main.... pas le premier répondant, le second; car le 1er m'a dirigé vers un second...",3
300588,14-DEC-11,13-DEC-11,Kathy,,en,184.145.35.12,lavarga@sympatico.ca,14237838,000000121875908,5,5,She was really knowledgable with a verry friendly attitude. Thank you,5
300589,14-DEC-11,13-DEC-11,Mohamed Taher,,fr,65.94.0.247,picoca@sympatico.ca,14240456,000000121870522,5,4,probleme resolu grace a votre conseiller,5
300590,14-DEC-11,12-DEC-11,Juan Carlos,,en,50.100.39.248,Carol_10@sympatico.ca,14214836,000000121855601,3,4,,3
300591,14-DEC-11,24-NOV-11,Med amine,,fr,72.53.116.250,jamel31@sympatico.ca,14089058,000000121472444,4,4,,
300592,14-DEC-11,13-DEC-11,Srinivasan,,en,69.156.91.136,ngbrown@bell.net,14239834,000000121880230,5,5,The thing that I want to change is that I want to always talk to a person in Canada and not half way across the world. The person I did talk to in India was very polite but then he had to transfer me to an other person and they were in Hamilton Ontario and she solved my problem very quickly.,5
300593,14-DEC-11,12-DEC-11,Karla,,en,70.29.27.237,danielmak@sympatico.ca,14218296,000000121835055,3,2,Got the incorrect power supply. Should make sure what model customer currently has.,4
300594,15-DEC-11,14-DEC-11,Henry,,en,174.93.226.55,boe.beauchamp@bell.net,14245242,000000121889816,5,5,I can't think of anything. I was totally satisfied with the way it was resolved. - Thank you Henry!,4
300595,15-DEC-11,14-DEC-11,Hussain,,en,70.26.96.2,goulartm@sympatico.ca,14248162,000000121894870,5,,no coment now !,5
300596,15-DEC-11,14-DEC-11,Jessica,,en,64.229.236.238,mj.moulton@sympatico.ca,14251988,000000121904556,5,5,,5
300597,15-DEC-11,14-DEC-11,Venkatesh,,en,70.29.109.32,maryjolly8@sympatico.ca,14251464,000000121883024,5,5,I can not add anything to it I was very happy with the outcome and was treated respectfully throughout the whole fixing of my internet.,5
300598,15-DEC-11,14-DEC-11,Abbey,,en,76.69.114.84,violal100@sympatico.ca,14255900,000000121900645,1,1,have some england person to talk too.,1
300599,15-DEC-11,14-DEC-11,Juan,,en,64.229.12.17,tlc.promotions@sympatico.ca,14255508,000000121897278,3,4,"I don't understand why my account was suspended without any warning email or phone call.  I wasted an entire day frustrated and not able to work.   I didn't call bell sooner because I hate to call bell it is typically an hour or more trying to speak English with someone that doesn't speak English very well.    I dread calling bell 
",1
300600,15-DEC-11,14-DEC-11,Vidya,,en,70.27.60.125,vwpratt@sympatico.ca,14255944,000000121891843,1,1,"You could have hooked me up to the stinger as promised to give me about 7Mbps download.  It is still not the 10 I had in my house, but it would sure beat 2 Mbps.  

It would be advisable for all of London to have real high speed.  

When is proper fiber optics service coming to London?  They have it in Toronto.

This has been extremely frustrating.  Vidya was kind but did not resolve the problem.  I could not understand something he was asking and it took 5 tries at requesting that he spell the word before he stopped just repeating it.

I am very dissatisfied.",1
300601,15-DEC-11,14-DEC-11,Andy,,en,184.147.186.241,sdecooman@sympatico.ca,14254446,000000121904721,4,3,There were problems with my password so I can't get in to check how many mbts I use.  Andy had to forward to someone else who has yet to call me bak,4
299058,15-DEC-11,14-DEC-11,Nizar,,fr,199.102.157.208,denise.laverdure.traduction@bell.net,14246658,000000121892180,2,1,"Nizar aurait besoin de formation. J'appelais pour un problème qui s'est avéré en être un pour un de mes clients en Ontario, d'ailleurs client de Bell. 

Ceci dit, recevoir des réponses du genre ""le problème c'est votre browser"" quand le problème se situait au niveau de Bell... Particulièrement frustrant. 

J'ai QUELQUES connaissances informatiques, mais si j'appelle le soutien technique, j'aime parler avec quelqu'un qui en a au moins tout autant que moi, ou du moins quelqu'un qui ne me répondra pas à ma question par une impossibilité.

Je n'ose pas penser ce que certains de vos représentants du STC peuvent répondre à des clients qui ne s'y connnaissent pas du tout en informatique. 

Je n'aime pas médire, mais à nouveau, et selon les réponses qu'il a tenté d'offrir à mon problème, Nizar a besoin de formation.",1
299059,15-DEC-11,14-DEC-11,Ashwini,,en,70.51.217.155,yvonne.gilroy@sympatico.ca,14256300,000000121897419,5,5,"I found that everything was done perfectly thanks to Ashwini, she should be commended and also given bonus.",5
299060,15-DEC-11,14-DEC-11,Jose,,en,207.35.122.98,jatk@bell.net,14249060,000000121887553,5,5,It is not concerning this phone call but a week ago had phone and Internet fixed and it took many phone calls to get a person to come to the apt. Once he was there it was very good service.,4
299061,15-DEC-11,14-DEC-11,Ali,,en,70.29.36.187,chuckle@bell.net,14245940,000000121897659,3,2,i was told that i call the day before and that bell cannot resolve my print e-mail problem. I check with canon and the told me it is a bell problem. i call bell and 408760 help me bud did not solve my problem.  ,4
299062,15-DEC-11,14-DEC-11,Gopinath,,en,174.95.86.243,martinimansion@sympatico.ca,14251434,000000121882889,1,1,"Called me back to let me know that you had not resolved the problem.
I was told by the technician that he had to speak with his manager to get some help and that my internet access would be available in two hours.  All that needed to be done was to reset my password!!   The next day I called at 2 pm and it was done for me within 20 minutes.",4
299063,15-DEC-11,12-DEC-11,Karim,,en,76.64.237.53,rrdumont@bell.net,14227622,000000121848505,4,,"awaiting for our next statement to verify if instructions have been followed.  On each and every statements received from April 2011 we encounter problems of billing. Contract for which we had an agreement on, had never been followed, we had to call each month or so and some representatives were even rude.  Karim has been polite and available",2
299064,15-DEC-11,14-DEC-11,Hourry,,fr,70.48.125.203,ibrahim.w@bell.net,14248678,000000121889690,5,5,....,5
299065,15-DEC-11,14-DEC-11,Chenrup,,en,64.229.22.127,raebaron@sympatico.ca,14253360,000000121896970,4,5,,4
299066,15-DEC-11,14-DEC-11,Tom,,en,76.70.117.111,tea.kuo@sympatico.ca,14255306,000000121888496,3,3,,4
299067,15-DEC-11,12-DEC-11,Alvaro,,en,184.147.40.109,barbandcarl@sympatico.ca,14216204,000000121838345,4,4,Nothing I can think of.,5
299068,15-DEC-11,12-DEC-11,Md Jihed,,fr,184.148.220.232,manonhervieuxvandal@sympatico.ca,14224240,000000121838024,3,3,"J'aurais aimé que le conseiller applique rétroactivement ma demande du 12 décembre (soit de payer 5$/mois de plus pour augmenter à 80 GIG pendant un an) sur la facture du 2 décembre car j'ai dû payer 26,70$ de frais d'utilisation en plus mes frais mensuels Internet mensuels (car aucun conseiller chez Belle ne m'a jamais offert cette offre avant le 12 décembre. Donc, à ce niveau, je ne suis pas satisfaite. Pourquoi, devons-nous toujours payer plus avant de nous proposer vos offres intéressantes. Il serait intéressant de nous donner une liste de tous les services et offres que vous proposez aux clients.",3
299069,15-DEC-11,14-DEC-11,Edgardo,,en,184.148.67.97,mike_sharron@sympatico.ca,14251916,000000121890345,4,4,,4
299070,15-DEC-11,14-DEC-11,Mohsen,,fr,67.68.108.100,ben.desrosiers@sympatico.ca,14244992,000000121894621,5,5,,5
299071,15-DEC-11,14-DEC-11,Ahmed,,en,74.12.173.56,gem.baker@sympatico.ca,14247888,000000121891433,5,5,"The help I received met all my expectations and therefore I believe that this should be the norm for all future Bell customet Service.
 Thank you.",5
299072,15-DEC-11,14-DEC-11,Chantal,,en,174.91.238.8,stepbon@sympatico.ca,14254930,000000121897660,5,4,The lady I spoke with was very helpful and knowledgeable about her work but not have the technical background about the equipment we wre discussing. She was able to obtain the answers I required only by contacting another department. It would have been nice if she had been given the training about the equipment before hand.,5
299073,15-DEC-11,14-DEC-11,Johanna,,en,70.51.58.140,tennisbelle@sympatico.ca,14255342,000000121894687,5,5,"Nothing more at all. Joanna was PERFECT,friendly,chuckled a little, listened well,offerred to do more, explained everything well, gave me my confirmation number,etc. Well done! My best experience with Bell. You seem to be doing it right lately. Three-four years ago it was NOT AS GREAT.Thank you for thr pleasant experience.PS. My time was 3:09 at Ottawa. Guess Joanna is in the next zone. Isabelle. ",5
299074,15-DEC-11,14-DEC-11,Kamel,,en,184.148.254.44,jl.caissy@sympatico.ca,14249466,000000121892408,4,4,"work was done on the phone line by the 
tech that i spoke to. Hope it works.",4
299075,15-DEC-11,14-DEC-11,Alejandro,,en,76.69.15.97,bob.gms@sympatico.ca,14245214,000000121905594,3,1,"I really now think I may have a more difficult/serious problem, however I will after completing this survey, make contact for help again with a Bell tech rep.
ps....The Cdn. rep was very patient with me being partly deaf.",5
299076,15-DEC-11,14-DEC-11,Hugo,,en,99.226.230.151,rbhlhome@sympatico.ca,14253472,000000121890734,1,1,"I followed all instructions and am still getting notices of emails being sent out that I did not initiate. I have started copying the abuse@sympatico.ca regarding my account at everest@bell.net.

I am deeply concerned about what has happened and if it is not resolved in the next few days will cancel my service and switch to Rogers. All my clients and friends are very upset! Robert Milne 1356 Bathurst Street Toronto ON Unit 6 M5R 3H7",2
299077,15-DEC-11,14-DEC-11,Amine,,fr,65.92.36.98,jo.jogagne@sympatico.ca,14249524,000000121894448,5,4,"j ai reussi a bien comprendre l employé qui m a répondu cette fois, mais c est loin d etre toujours le cas...",3
299078,15-DEC-11,13-DEC-11,Amy,,en,67.68.136.242,brenda.muscatello003@sympatico.ca,14232686,000000121866199,5,4,"no,the problem is with not having internet and computer knowledge",5
299079,15-DEC-11,13-DEC-11,Sourour,,fr,67.68.219.240,jean-v.cote@sympatico.ca,14236602,000000121864436,3,4,"La préposée était très gentille et respectueuse, mais elle a semblé surprise par le problème que j'ai éprouvé.  Peut-être que ce problème est assez rare.  Mais elle m'a bien rassuré.",4
299080,15-DEC-11,14-DEC-11,Catherine,,en,70.54.112.240,j_gwilson@sympatico.ca,14248884,000000121892535,5,5,,5
299081,15-DEC-11,12-DEC-11,Jamila,,fr,70.53.135.100,jacqueslitalien12@bell.net,14221480,000000121842141,4,3,,2
299578,16-DEC-11,15-DEC-11,Chamseddine,,fr,174.92.182.72,mariepaulec@sympatico.ca,14263584,000000121921321,5,5,tout a été bien executé un gros merci,5
299579,16-DEC-11,15-DEC-11,Sharon,,en,76.70.79.235,barneygv@sympatico.ca,14257494,000000121913497,5,5,"At my request I was transferred to the Billing Dept. and waited 1 hour and 15 minutes and still did not get through, as I could not hold any longer I had to hang up and felt this was a total waste of my time.  This was not the first time I tried to contact the Billing Dept and was unable to get through.  This surely is one area where Bell could really be improved for customer service.",4
299580,16-DEC-11,15-DEC-11,Arbi,,fr,67.68.104.131,lalibert_7@sympatico.ca,14262676,000000121927896,5,5,Non c'était très bien,5
299581,16-DEC-11,14-DEC-11,Deepthi,,en,184.146.165.201,hmiller3@sympatico.ca,14248556,000000121894814,2,2,"System slow when agent opening ticket, test system unavailable to test line, was told would get a callback and never did.",2
299582,16-DEC-11,15-DEC-11,Nelson,,en,76.69.134.237,hanchris@sympatico.ca,14260756,000000121927772,3,3,Problem not solved completly,4
299583,16-DEC-11,15-DEC-11,Anne,,en,74.14.22.29,loohoo@sympatico.ca,14263064,000000121907726,5,5,,5
299584,16-DEC-11,15-DEC-11,Philip,,en,206.47.78.150,leggat.d@sympatico.ca,14262812,000000121928231,5,5,,5
299585,16-DEC-11,15-DEC-11,Danielle,,en,64.229.67.98,mtbalogh@sympatico.ca,14264418,000000121907940,5,4,,5
299586,16-DEC-11,15-DEC-11,Elsy,,en,70.51.217.19,margallison@bell.net,14263512,000000121907896,5,5,Everything was good.,5
299587,16-DEC-11,15-DEC-11,Kevin,,en,70.49.30.117,bourgre@bell.net,14257816,000000121923433,5,5,Saved me more money. ,4
299588,16-DEC-11,15-DEC-11,Divya,,en,184.145.54.146,gtaalarms@bell.net,14260648,000000121927459,5,5,,5
299589,16-DEC-11,15-DEC-11,Nicholas,,en,70.30.24.123,miodragtopic@sympatico.ca,14264202,000000121915935,5,5,chipper usage,4
299590,16-DEC-11,15-DEC-11,Abir,,fr,70.51.198.33,lizette.vallieres@bell.net,14263016,000000121916024,5,5,,4
299591,16-DEC-11,15-DEC-11,Nicole,,en,64.229.67.98,mtbalogh@sympatico.ca,14264420,000000121913298,4,4,"The email that was sent from the contact on dec 15 at 10:16 am   stated, that my bundle was dismantled when I added a bandwith upgrade. This representative assured me that it was an error and would not reflect the removal of my bundle discounts on my next bill.",3
299592,16-DEC-11,15-DEC-11,Suraj,,en,70.48.56.86,rcmunger@sympatico.ca,14265588,000000121921753,5,5,I think that the rep I talked to was well trained and knowledgeable. He  was nice and patient. When the problem is fixed it it should have been a good experience and such was the case.,5
299593,16-DEC-11,15-DEC-11,Karla,,en,174.93.52.164,alasdair.mclean@sympatico.ca,14256900,000000121915673,5,5,,5
299594,16-DEC-11,15-DEC-11,Maryssa,,en,174.93.52.164,alasdair.mclean@sympatico.ca,14256898,000000121915710,3,2,,4
299595,16-DEC-11,15-DEC-11,Ana,,en,174.88.201.156,lonefindlay@bell.net,14263060,000000121927424,5,5,,5
299596,16-DEC-11,15-DEC-11,Lucas,,en,70.31.120.222,darren.fowlie@sympatico.ca,14258988,000000121917647,4,4,,4
299597,16-DEC-11,15-DEC-11,Jamie,,en,70.31.180.10,bzur@sympatico.ca,14257984,000000121916997,5,5,I had to go to the supervisor level to have my problem resolved,5
299598,16-DEC-11,15-DEC-11,Badreddine,,fr,174.89.252.39,les6as@sympatico.ca,14262856,000000121907517,5,5,,5
299599,16-DEC-11,15-DEC-11,Merly,,en,70.31.100.212,s.kenyon@sympatico.ca,14266174,000000121909452,5,4,"Merly did a good job to resolve my issue, however the previous 6 Bell staff wasted over 5 hours trying to reslove what Merly did in .5 hours",3
299600,16-DEC-11,15-DEC-11,Daniel,,en,174.88.201.156,lonefindlay@bell.net,14263062,000000121919990,3,3,"background noise in the call centre made it difficult to understand instructions from technician.
He resolved my e-mail problem. Then we discovered that we had lost our wireless connection to our laptop. We then made our second call which resolved the wireless problem.",4
299601,16-DEC-11,15-DEC-11,Med Ali,,fr,70.50.164.104,atanguay36@bell.net,14257374,000000121914588,5,5,"Rien de plus,et je vous recommande toujours.Parfois ca marche et souvent pas. C'est difficile apres le service pourri de la facturation et le peut d'aide que nous avions il y a 5 eet 6 ans. Vos compétiteurs « Sur votre réseau » Nous donnaient tout l'aide avec plaisir.Bravo Bell d'aujourd'hui il y a moins de récepteurs Bell à vendre dans les annonces classées. ",5
299602,16-DEC-11,15-DEC-11,Ali,,en,76.64.21.8,simonkreindler@sympatico.ca,14266674,000000121926091,5,5,Nothing,5
299603,16-DEC-11,15-DEC-11,Andy,,en,70.29.127.71,catherineelizabeth@bell.net,14258202,000000121919365,5,5,,5
299604,16-DEC-11,13-DEC-11,Sylvie,,en,70.26.9.130,escott@bell.net,14234810,000000121868834,5,4,,5
299605,16-DEC-11,15-DEC-11,Christopher,,en,64.231.113.2,mayjam@sympatico.ca,14263808,000000121910558,5,5,nothing,3
299606,16-DEC-11,15-DEC-11,Yosra,,fr,67.68.215.157,marcel111@sympatico.ca,14263458,000000121913438,5,5,,5
299607,16-DEC-11,15-DEC-11,Omar,,fr,184.144.204.19,forlau@sympatico.ca,14260018,000000121910640,1,1,essayer de comprendre le problème plutôt que de vouloir le fermer le plus rapidement,1
299608,16-DEC-11,15-DEC-11,Ruth,,en,64.231.197.107,nwoerns@sympatico.ca,14264710,000000121914333,5,5,Can't think of anything,5
299609,16-DEC-11,15-DEC-11,Danny,,en,70.27.76.57,mccorml@sympatico.ca,14263826,000000121919308,4,5,Train your people on both PCs and Macbooks.,4
299610,16-DEC-11,15-DEC-11,Radhia,,fr,96.21.163.4,tigerjim@sympatico.ca,14267330,000000121907284,5,5,rien a changer tout etais bien faite,5
299611,16-DEC-11,15-DEC-11,Justine,,en,76.69.134.115,harshad.pancholi@sympatico.ca,14260810,000000121912749,5,4,,5
299612,16-DEC-11,15-DEC-11,Nizar,,fr,74.14.180.215,mossam@sympatico.ca,14264362,000000121926431,5,5,,5
299613,16-DEC-11,13-DEC-11,Adnan,,en,76.71.54.89,lindashaw@sympatico.ca,14238030,000000121875598,5,4,,4
299614,16-DEC-11,15-DEC-11,Yves,,en,174.89.68.24,cross91@sympatico.ca,14258766,000000121914208,4,4,,4
299615,16-DEC-11,15-DEC-11,Melvin,,en,76.68.165.145,ripjar@sympatico.ca,14265790,000000121913475,5,4,,5
299616,16-DEC-11,12-DEC-11,Pavan,,en,72.186.22.238,franharvey@sympatico.ca,14219842,000000121843294,5,4,MY BIGGEST COMPLAINT WAS THAT I HAD TO WAIT 48 HOURS TO GET MY EMAIL UNBLOCKED.,4
299617,16-DEC-11,14-DEC-11,Fathi,,fr,184.151.115.97,gilles081@sympatico.ca,14248030,000000121901217,5,3,"Je paye pour haute vitesse et je n est ce service 
Vos concurrents sont 4 fois plus vite
Qu est que vous allez faire pour moi !
Je change ou vous allez améliorer la performance. J attends votre réponse merci",3
299618,16-DEC-11,15-DEC-11,Caroline,,en,205.193.94.40,CAROLOLSON@bell.net,14256440,000000121927578,5,4,,4
299619,16-DEC-11,15-DEC-11,Sahali,,fr,64.86.141.201,alain_masse@sympatico.ca,14256880,000000121928586,1,1,Cesser de me mettre en attente pour supposément vérifier le réseau. ,1
299620,16-DEC-11,15-DEC-11,Diego,,en,74.14.65.35,michael.rich@sympatico.ca,14264034,000000121910125,4,2,Access to email still a problem on one computer,4
299621,16-DEC-11,14-DEC-11,Vijay,,en,64.231.245.105,js3@sympatico.ca,14249822,000000121883092,4,5,,4
300114,14-DEC-11,13-DEC-11,Dilip,,en,184.148.101.159,familycubed@sympatico.ca,14234928,000000121861058,5,5,"Although this person was knowledgeable and very helpful the previous two bell employees - 1st phone call gave me someone who changed  enough settings to give me the problem in the 1st place as it wasn't my system but an area problem. The 2nd bell representative,on chat, was NO help..although told right from the start what had transpired he/she clearly had no idea but thankfully this 3rd representative knew what he was doing. ",3
300115,14-DEC-11,12-DEC-11,Luis,,en,74.14.163.36,bobmaryperry@bell.net,14216700,000000121850039,5,5,better communication following first contact on Friday Dec. 9th,4
300116,14-DEC-11,13-DEC-11,Vijay,,en,207.236.90.177,tom.leo@sympatico.ca,14242774,000000121877425,5,5,,5
300117,14-DEC-11,13-DEC-11,Nabiha,,fr,65.92.236.23,zaikoff@sympatico.ca,14243518,000000121863688,,2,Nous n'avons pas appelé bell pour notre service internet. Il y a erreur,
300118,14-DEC-11,13-DEC-11,Diddharth,,en,65.92.76.111,lbamber@bell.net,14237862,000000121870656,4,4,"Shorten the wait time; there was a lot of confusion (not the CSRs fault) about what was going on with my service or what needed to happen, but it eventually got sorted out.",4
300119,14-DEC-11,05-DEC-11,Hatem,,fr,70.29.158.51,zubrajin@bell.net,14214718,000000121693543,5,5,,5
300120,14-DEC-11,12-DEC-11,Sarah,,fr,174.92.247.56,daniel.barriere@sympatico.ca,14218248,000000121856246,4,4,Peut-être me référer à la bonne personne dès le 11 a.m.,4
300121,14-DEC-11,13-DEC-11,Sean,,en,184.146.159.112,bradk@bell.net,14232670,000000121877016,3,3,Provided a credit considering I took my time to bring your mistake to your attention.,3
300122,14-DEC-11,03-DEC-11,Brad,,en,64.228.151.142,lturnbull@sympatico.ca,14194624,000000121661248,5,5,,4
300123,14-DEC-11,13-DEC-11,Kumar,,en,69.158.0.148,rick.lelacheur@bell.net,14241030,000000121878974,5,5,,5
300124,14-DEC-11,12-DEC-11,Raouf,,fr,76.67.159.202,adrien.dumais@sympatico.ca,14215294,000000121856778,4,4,,3
300125,14-DEC-11,03-DEC-11,Yves,,en,184.147.37.94,chris.higgins@sympatico.ca,14190970,000000121659657,4,5,I was completely satisfied with the service.,5
300126,14-DEC-11,13-DEC-11,Hayett,,fr,76.67.87.228,andre.laurin3@sympatico.ca,14231812,000000121864447,5,5,tout jour faire commeca,5
300127,14-DEC-11,12-DEC-11,Liza,,en,67.71.139.198,peter.hacker@sympatico.ca,14226430,000000121858124,3,3,,4
300128,15-DEC-11,12-DEC-11,Mouna,,fr,174.91.232.103,caciucr@sympatico.ca,14217086,000000121837767,1,1,"J'ai passé de 9h15 à 14h25 à brancher, débrancher, rebrancher, faire et refaire des tests, etc. Une expérience pour le moins laborieuse, frustrante, voir décourageante.À 14h25 j'ai dû quitter, car j'avais un RDV à 15h00.
J'ai dû rappeler dans la soirée, concernant le problème à résoudre...",2
300129,16-DEC-11,15-DEC-11,Yosimar,,en,74.14.63.94,bdodds_2@sympatico.ca,14257560,000000121907357,4,4,clearer english language  he was knowledable but a littlehard to understand,4
300130,16-DEC-11,15-DEC-11,Dilip,,en,76.68.107.191,hehill@bell.net,14260850,000000121912838,5,4,,5
300131,16-DEC-11,14-DEC-11,Andrew,,en,74.12.233.129,redbucket44@sympatico.ca,14253518,000000121891055,5,5,"Nothing at all, it went perfectly.",5
300132,16-DEC-11,15-DEC-11,Meriem,,fr,67.68.219.77,line.lemelin@sympatico.ca,14262960,000000121928269,5,5,,5
300133,16-DEC-11,14-DEC-11,Med Wassim,,fr,74.15.214.128,yvon.milette@sympatico.ca,14256280,000000121902279,5,5,,5
300134,16-DEC-11,15-DEC-11,Rudys,,en,69.158.29.230,mike.derb@sympatico.ca,14264134,000000121909744,5,5,Can't think of anything. Your operator was great.,4
300135,16-DEC-11,15-DEC-11,Jamila,,fr,50.100.130.84,rmi.barrette@sympatico.ca,14265844,000000121906782,5,5,"Non, la préposée a été polie et  ses explications claires.
Bravo !",5
300136,16-DEC-11,15-DEC-11,Walid,,fr,69.157.168.75,ltrepanier5220@bell.net,14263176,000000121910401,4,4,,4
300137,16-DEC-11,15-DEC-11,Khalil,,fr,69.157.168.75,ltrepanier5220@bell.net,14263178,000000121909106,4,3,,4
300138,16-DEC-11,15-DEC-11,Uzair,,en,70.29.120.239,rmauro@sympatico.ca,14265836,000000121912579,1,1,The representantive could barely speak english.  I would like to speak to someone that can understand me.  They had no idea how to resolve my problem and suggested I call Microsoft.  My next call will be to Rogers.  As a long time customer I am not happy.,1
300139,16-DEC-11,13-DEC-11,Tracy,,en,70.54.3.41,carolbb@bell.net,14230366,000000121859705,5,5,"I couldn't understand what the first person I was talking to was saying.
",5
300140,16-DEC-11,15-DEC-11,Henry,,en,174.92.82.76,macfarlene@sympatico.ca,14263326,000000121923741,3,4,I'm getting tired of your call reps telling me that it's not a Bell problem it's not a Bell problem it's a microsoft problem whenever they can't figure out what it is. ,2
300141,16-DEC-11,15-DEC-11,Brett,,en,206.47.10.234,john.avon@sympatico.ca,14261840,000000121925780,1,1,Not instruct me to figure out why I didn't receive the package. I pay you for the service.,3
300142,16-DEC-11,14-DEC-11,Kais,,fr,70.48.48.137,jpdenlal@sympatico.ca,14249758,000000121888157,5,5,Nous avons été tres satisfait et tout a été régler avec votre représentant Kais le 14 Décembre 2011.Un gros Merci,5
300143,16-DEC-11,15-DEC-11,Kylie,,en,70.27.42.211,jmillar2@sympatico.ca,14261744,000000121918401,5,5,nothing,4
300144,16-DEC-11,15-DEC-11,Reuben,,en,206.47.10.234,john.avon@sympatico.ca,14261842,000000121924703,1,1,Not disconnect as well as not transfer me 3 times.,2
300145,16-DEC-11,14-DEC-11,Gregorio,,en,74.14.157.236,harperjb54@sympatico.ca,14248386,000000121898561,3,3,,4
300146,16-DEC-11,13-DEC-11,Houcine,,en,174.88.62.16,michellerobichaud@sympatico.ca,14239296,000000121877744,5,5,"This person was very helpful but there seems to be poor information sharing between Bell Telephone, Bell Internet and your Customer Loyalty Team (not sure what the proper term is for the first person who contacted me to convince me to stay with Bell after learning that I was paying TWICE the going rate for my services, not to mention the fact that I've had alot of problems with my connection over the past while and especially last summer (even the phone line was down).  Bell never offered me a credit for the down time - which was disappointing.  I didn't have time to call an request a credit.",3
300147,16-DEC-11,15-DEC-11,Ana,,en,70.54.69.68,ksk@sympatico.ca,14262582,000000121915795,5,5,everything was ok,5
300148,16-DEC-11,15-DEC-11,Daniel,,en,76.69.28.187,handt@bell.net,14260760,000000121925880,5,5,NOTHING! Daniel was great! One of the best experiences I have had with Bell.,5
300149,16-DEC-11,15-DEC-11,Tyrone,,en,174.91.126.209,larsomatic@sympatico.ca,14262710,000000121910151,,,"My problem was not resolved w/ Tyrone. My call was answered fairly directly and Tyrone sounded ready to help but we were disconnected while I was signing into the shared screen and following his directions. It was my third disconnect w/ Bell. I had to call back and talked to STEVE, who resolved the problem and was extremely nice.",
300150,17-DEC-11,16-DEC-11,Alex,,fr,174.95.115.86,robert.2@sympatico.ca,14276940,000000121932206,5,5,,5
300151,17-DEC-11,16-DEC-11,Adel,,fr,70.52.107.65,brunolapierrei@sympatico.ca,14269528,000000121938540,4,5,,4
300602,15-DEC-11,13-DEC-11,Med Rami,,fr,69.158.71.107,lvicks@sympatico.ca,14238384,000000121874037,5,5,,5
300603,15-DEC-11,13-DEC-11,Hajer,,fr,69.158.71.107,lvicks@sympatico.ca,14238386,000000121865196,5,5,,5
300604,15-DEC-11,13-DEC-11,Evan,,fr,69.158.71.107,lvicks@sympatico.ca,14238388,000000121870304,5,5,,5
300605,15-DEC-11,13-DEC-11,Henry,,en,70.49.10.90,keith.pat.mclean@sympatico.ca,14237454,000000121874554,3,4,Henry gave me the incorrect address for locating the download  He mentioned bell.ca/securitytoservices.  I actually ended up using bell.ca/securityservices which I had on file from a previous reinstall.,3
300606,15-DEC-11,13-DEC-11,Ronald,,en,67.70.17.152,marie.stamplecowsky@sympatico.ca,14238736,000000121873752,5,4,,5
300607,15-DEC-11,14-DEC-11,Seshadri,,en,173.65.201.140,orchardinstruments@sympatico.ca,14252626,000000121897050,5,5,"CAn't think of what could be better.  The rep was great, very patient, polite...",5
300608,15-DEC-11,14-DEC-11,Divya,,en,70.29.36.187,chuckle@bell.net,14245942,000000121905807,4,3,when i disconnect with 950489 I was unable to get my message on the internet and had to call back again.,4
300609,15-DEC-11,14-DEC-11,Kumar,,en,174.88.151.102,pknoll@sympatico.ca,14253118,000000121902063,5,5,"In my case I had a defective power supply for my wireless modem. It would be nice if they could be exchanged at a Bell store although I got mine in one day.
Thank you.",5
300610,15-DEC-11,13-DEC-11,Stephane,,fr,65.94.76.215,jean-guy.cantin@sympatico.ca,14236588,000000121881887,5,5,L'expérience a été concluante et efficace,5
300611,15-DEC-11,14-DEC-11,David,,en,76.69.150.14,alanearp@bell.net,14244184,000000121897158,3,2,Provide a representative familiar with the Glaxie Player no available to Bell subscribers.  ( This is NOT a criticism of the very courteous representative to whom I spoke ),
300612,15-DEC-11,14-DEC-11,Hema,,en,70.26.65.172,gduffy000@sympatico.ca,14247882,000000121887593,5,5,How did my password get reset. This  caused me to be embarrased in front of a client. this delayed me from sending an important e-mail to this client by 2 hours,4
300613,15-DEC-11,14-DEC-11,Khaled,,fr,24.122.246.213,guymassicotte@sympatico.ca,14248302,000000121898994,1,2,"Il n'y a pas eu un deuxième appel de service le 14 décembre à 18hr11.De plus, il est étonnant que vos filtres de sécurité me préviennent que le présent message de Bell semble douteux !",4
300614,15-DEC-11,14-DEC-11,Mike,,en,70.49.186.21,pjeang@sympatico.ca,14253108,000000121889813,4,4,"I could not understand why my service was suspended. I wish you could be more specific about the source of the problem.  It took days to sort it out because a code was sent to a person in Sweden and I had to make a long distance (expensive) call. It should at least have been sent o the same country or city as I am in. 
Oscar the technician was very helpful.",3
300615,15-DEC-11,14-DEC-11,Milo,,en,70.31.103.234,silverfj@sympatico.ca,14254668,000000121883760,5,5,Everything was done to my satisfaction,5
300616,15-DEC-11,13-DEC-11,Wynbert,,en,64.228.141.191,drpo@sympatico.ca,14234500,000000121873899,3,1,"GET THE MATTER RESOLVED. I was without internet for 5 days. Despite promises, service was not restored by Wednesday and not by Thursday either. Important medical information, including radiographs, could not be emailed. The reps themselves were helpful, however the people actually fixing the problem seem useless. I DO EXPECT A CALL FROM SOMEONE FROM HIGHER MANAGEMENT AT 289-314-8601 AND COMPENSATION. I want to address sseveral of the issues that I had with Bell in the last few years.

Thank you,


Peter Olejarz",3
300617,15-DEC-11,12-DEC-11,Gabriel,,en,65.95.140.66,serogers@sympatico.ca,14228102,000000121837428,5,5,,4
300618,15-DEC-11,14-DEC-11,Methil,,en,69.158.244.64,landjbennett@sympatico.ca,14250430,000000121884686,5,5,,5
300619,15-DEC-11,14-DEC-11,Fathi,,fr,50.100.167.233,jec.latulippe@sympatico.ca,14249246,000000121900757,5,5,,5
300620,15-DEC-11,14-DEC-11,Sinu,,en,69.157.66.167,allangraves@sympatico.ca,14244290,000000121899900,5,4,,5
300621,15-DEC-11,14-DEC-11,Martin,,en,174.94.13.8,chuckie2@sympatico.ca,14245938,000000121904715,4,4,Hire Canadian citizens.,4
300622,15-DEC-11,14-DEC-11,Aleem,,en,70.27.124.155,annwelsh@sympatico.ca,14244568,000000121898519,3,5,I HAVE PROBLEMS UNDERSTANDING PEOPLE WITH ACCENTS,5
300623,15-DEC-11,14-DEC-11,Hema,,en,65.95.154.14,cassiepeace@sympatico.ca,14245610,000000121888260,5,5,,4
300624,16-DEC-11,14-DEC-11,Neha,,en,65.92.35.56,kperron@sympatico.ca,14237662,000000121882551,2,3,evasive and concern of fraud not addressed just insisting to provide private personal information.,2
300625,16-DEC-11,14-DEC-11,Max,,en,65.95.155.61,fczestiakow@bell.net,14247466,000000121886907,5,5,nothing,5
300626,16-DEC-11,14-DEC-11,Djouaihia,,fr,70.30.219.122,alain.berg@bell.net,14244156,000000121903605,1,1,Je ne peut pas recevoir de messages,1
300627,16-DEC-11,14-DEC-11,Rabeb,,fr,184.144.219.5,marcrobillard2@sympatico.ca,14251276,000000121897646,5,5,,5
300628,16-DEC-11,15-DEC-11,Shawn,,en,50.101.252.47,mrslh@sympatico.ca,14264404,000000121917492,5,5,I had ordered a new modem on Dec 2nd and it was never shipped.  This gentlemen took care of this for me and ordered one to be sent,4
300629,16-DEC-11,15-DEC-11,Krishnan,,en,76.65.78.6,mamasan@sympatico.ca,14263410,000000121910838,5,4,nil,4
300630,16-DEC-11,15-DEC-11,Denis,,fr,174.92.230.85,gguimond@sympatico.ca,14260386,000000121917916,5,4,,5
300631,16-DEC-11,15-DEC-11,Karim,,fr,70.50.164.177,rogersuzanneg@sympatico.ca,14265956,000000121913400,5,5,,5
300632,16-DEC-11,15-DEC-11,Kamel,,fr,174.92.230.85,gguimond@sympatico.ca,14260388,000000121925763,4,4,,5
300633,16-DEC-11,15-DEC-11,Mohamed,,fr,70.30.176.224,h__fournier@sympatico.ca,14260736,000000121911464,4,4,J'avais déjà placé un appel dimanche le 11 décembre et après discussion avec le technicien mon cas devait être résolu par le Central dans les prochains 72 heures. Ce n'a pas été le cas. J'ai attendu tout ce temps pour rien et subit les désgréments que cela comporteEx: paiements électroniques retardés. J'ai rappelé le 15 déc. et finalement le technicien a résolu mon problème.,4
300634,16-DEC-11,13-DEC-11,Mir,,en,65.93.204.132,brumel@sympatico.ca,14232758,000000121874093,5,5,nothing. They did exactly what was asked of them,5
300635,16-DEC-11,15-DEC-11,Chenrup,,en,108.162.164.138,vu.minh@sympatico.ca,14267678,000000121918735,3,3,They would communicate better and get the fact straight from my previous calls. Rather repeating myself over and over.,2
300636,14-DEC-11,27-NOV-11,Afef,,fr,69.156.203.48,jugue.gauthier016@sympatico.ca,14120278,000000121512170,5,5,de m'avertir quand  vous procédez à des changements dans vos récepteurs. mercie de votre attention.,5
300637,14-DEC-11,12-DEC-11,Hakim,,fr,174.94.96.74,edilma@sympatico.ca,14219186,000000121857551,4,4,,5
300638,14-DEC-11,24-NOV-11,Brahim,,fr,70.29.158.51,zubrajin@bell.net,14095956,000000121470754,5,4,,5
300639,14-DEC-11,13-DEC-11,Kishore,,en,184.148.184.130,kmadams@sympatico.ca,14237610,000000121877019,5,5,,5
300640,14-DEC-11,14-DEC-11,Mohammed,,en,76.67.81.101,powerzx@sympatico.ca,14240572,000000121882152,5,5,Nothing. Mohamed the service guy was great to deal with.,5
307045,27-DEC-11,23-DEC-11,Marcos,,en,70.31.23.218,kopeinokai@sympatico.ca,14343248,000000122082567,5,5,,5
307046,27-DEC-11,26-DEC-11,Edwin,,en,70.53.205.65,anthony.joseph@sympatico.ca,14362082,000000122123712,4,4,,4
307047,27-DEC-11,19-NOV-11,Samantha,,en,70.29.75.161,tony.trelle@sympatico.ca,14035694,000000121355583,1,1,I had to call the VP Office to get help.  The office that are not located in Ontario don't know what they are doing.  I am always on the phone for hours and nothing is done right.  Finally the VP's office was able to help me out.,1
307048,27-DEC-11,26-DEC-11,Tarek,,fr,174.94.106.4,MARIAMASTROSTEFANO4@sympatico.ca,14361508,000000122122554,5,5,,5
307049,27-DEC-11,19-DEC-11,Roshni,,en,174.92.76.153,espieker@sympatico.ca,14298990,000000121989255,3,4,"The first two people I could hardly understand.
The third person with a french accent was good.",4
307050,27-DEC-11,25-DEC-11,Walter,,en,184.147.215.247,dlotho@sympatico.ca,14357278,000000122116034,5,5,,5
307051,27-DEC-11,26-DEC-11,Kevin,,en,70.26.5.102,bsmooney@sympatico.ca,14362852,000000122123519,3,4,teach politeness and patience to the tech people.  My idea of politeness would be not making the questioner feel that the question was a bit stupid.  This comes from a 69 year old internet user strugging to keep up.,4
307052,27-DEC-11,04-DEC-11,Afroze,,en,70.29.75.161,tony.trelle@sympatico.ca,14205016,000000121680743,1,1,Had to call the Vp's office to get results and get my problem fixed.  Just so disappointed in Bell Canada.  I finally did get help from the wonderful group in the control centre and the Vp's office.,1
307053,27-DEC-11,25-DEC-11,Kaouther,,fr,74.14.175.254,slaverdure@bell.net,14360644,000000122116072,1,4,L'agent avait l'air pressé. Pas vraiment sympathique. Je suis pris avec Bell alors je reste avec Bell !,1
307054,27-DEC-11,26-DEC-11,Khaled,,fr,67.68.82.7,syl.coutu@sympatico.ca,14371378,000000122128743,5,5,,5
307055,27-DEC-11,16-DEC-11,Thomas,,en,65.95.71.150,fjones_2@sympatico.ca,14271596,000000121933042,4,4,Stop nickle and dime-ing me on my bills,3
307056,28-DEC-11,24-DEC-11,Anah,,en,184.145.106.183,dan_wong@sympatico.ca,14350184,000000122111247,5,5,"Hire more people like the person who I spoke with, this person understands what customer service really means!",5
307057,29-DEC-11,27-DEC-11,Amanda,,en,65.92.23.125,skoltai@sympatico.ca,14385060,000000122152962,2,1,,2
307058,29-DEC-11,28-DEC-11,Haythem,,fr,70.50.148.190,s.comoe@bell.net,14399975,000000122182544,5,4,Mettre en application les accords et éviter que le client appelle plusieurs fois avant d'avoir satisfaction.,4
307059,29-DEC-11,28-DEC-11,Moez,,fr,50.100.133.196,yvlemieux72@bell.net,14402454,000000122164180,5,5,,5
307060,29-DEC-11,28-DEC-11,Xenia,,en,174.91.154.78,mikevachon@bell.net,14397457,000000122172721,5,4,,5
307061,29-DEC-11,28-DEC-11,Joan,,en,69.159.84.175,wsberry@sympatico.ca,14402278,000000122184527,1,1,answer the question.....,1
307062,29-DEC-11,28-DEC-11,Mohan,,en,174.92.86.157,luckfam@sympatico.ca,14396178,000000122179468,5,3,"My issue dealt with my inability to print a Bell bill. Although definitely not the normal technical support to a service that Bell provides, the technician was extremely helpful and patient, to the point that he did provide me with a text version of the invoice. I was truly impressed with   Moran's technical ability and his manner in handling my call.",5
307063,29-DEC-11,28-DEC-11,Abir,,fr,174.89.221.134,m_poirier001@sympatico.ca,14396354,000000122176332,5,5,Attente moin longue avant de parler a un humain....,5
307064,29-DEC-11,28-DEC-11,Adly,,en,70.31.68.178,loulou50@bell.net,14396078,000000122164987,5,5,Solve the problem when I called the first time.The third time was a charm.,4
307065,29-DEC-11,28-DEC-11,Aymen,,fr,76.71.183.136,pifannie@sympatico.ca,14398776,000000122181770,5,5,"rien, il était patient, poli et professionnel",5
307066,29-DEC-11,28-DEC-11,Julio,,en,174.92.104.109,edm@bell.net,14391276,000000122166695,5,5,Nothing that I could think of Hulio was very knowledgable and friendly he made my experience very easy and fun.  He was able to resolve issues other techs could not.  If he did not know the answer he went to ask and get it. My best experience yet!!!!!! Job well done ,5
307067,29-DEC-11,21-NOV-11,Timothy,,en,70.30.32.198,bunky007@sympatico.ca,14045310,000000121377714,5,5,,5
307068,29-DEC-11,28-DEC-11,Kevin,,en,76.67.44.77,jgeisberger@sympatico.ca,14394048,000000122172461,5,4,not put on hold for so long,5
307069,29-DEC-11,28-DEC-11,Elmer,,en,69.157.73.137,bryon.sue@sympatico.ca,14388998,000000122177868,5,4,Told me what services I have and don't send me security packages that won't work on my computer and destroy it for almost four weeks!  I need some compensation for that!,4
307070,29-DEC-11,28-DEC-11,Grace,,en,70.49.15.210,kchapman001@sympatico.ca,14394984,000000122167254,5,5,,4
307071,29-DEC-11,28-DEC-11,Oscar,,en,174.92.33.68,billpam@sympatico.ca,14388624,000000122162180,5,5,n/a,5
307072,29-DEC-11,27-DEC-11,Samy,,fr,70.29.218.162,aubertapril@sympatico.ca,14373620,000000122148337,5,4,,4
307073,29-DEC-11,28-DEC-11,Romy,,en,70.26.98.2,denniswp@sympatico.ca,14390668,000000122184318,,,"My phone cut out twice while talking to the techie. She called me back after the first time but not after the second time, so I can only assume she was going to send me a new modem as she said. She also said she need to confirm something, whether it was the sending of the modem or something else.",3
307074,29-DEC-11,28-DEC-11,Jose,,en,184.147.20.100,khanes48@sympatico.ca,14395150,000000122176277,4,4,"phone us bck to let us that the problem haded been dealt with.It was not till this morning,that I did think to look in my email.I just want to hear form someone to let us, that every thing was ok.Thank you.Kathie Hanes",5
307075,29-DEC-11,28-DEC-11,Luis,,en,184.148.124.141,tmalone-1@sympatico.ca,14401542,000000122170151,5,5,Nothing. Luis was fantastic.,5
307076,29-DEC-11,28-DEC-11,Nayeem,,en,70.53.114.205,guitarjoe@sympatico.ca,14392704,000000122172641,5,5,Everything was fine.,5
307077,29-DEC-11,22-DEC-11,Vijayashanti,,en,174.89.66.206,walkingtall8@sympatico.ca,14336852,000000122065087,4,5,"passed problemsstill unsolved , to much inner  miss comunicasions ,with passed calls and their never worked out .but miss a payment and you bee right their ah ..bell has lost so much over the years ",1
307078,29-DEC-11,28-DEC-11,Nisha,,en,174.88.170.133,dgodin56@sympatico.ca,14390728,000000122170939,4,4,"The rep was very thorough and helpful.  However, she obviously struggled with English.  She was unable to answer a very straightforward question- ""Does this happen frequently?- (ie- modem becoming inoperable).  I rephrased several times but eventually gave up.",4
307079,29-DEC-11,28-DEC-11,Harjeeth,,en,65.92.2.171,gehart@sympatico.ca,14392216,000000122181537,3,5,Yesterday a Bell technician tried to help me reconnect to the Internet.  After an hour he said a senior technician would phone me.  That did not happen.  This morning I spent an hour getting nowhere with a polite technician who spoke English with a thick Indian accent.  He said he would phone me back.  I immediately phoned again and luckily got quick expert solutions from an ace technician by the name of Sylvia (666986). ,4
305450,28-DEC-11,27-DEC-11,Andy,,en,70.29.46.195,wshale@sympatico.ca,14386582,000000122154632,4,4,,5
305451,28-DEC-11,27-DEC-11,Edgar,,en,69.156.30.44,craftmaker@sympatico.ca,14375342,000000122152601,4,4,I could have learned my computer !! to be able to explain the problem.   ,4
305452,28-DEC-11,27-DEC-11,Christopher,,en,70.54.62.16,demitchell@sympatico.ca,14375914,000000122139535,5,5,,4
305453,29-DEC-11,28-DEC-11,Jose,,en,70.51.224.130,bill.siscos@sympatico.ca,14388612,000000122164054,4,4,None,5
305454,30-DEC-11,29-DEC-11,Cherif,,fr,67.68.134.184,yolaine1@sympatico.ca,14417676,000000122190768,5,5,,5
305455,30-DEC-11,29-DEC-11,Mohamed,,fr,184.145.180.205,l.therrien@sympatico.ca,14410892,000000122204548,4,4,,3
305456,30-DEC-11,29-DEC-11,Mohamed,,fr,70.51.201.38,rtalbot000@sympatico.ca,14415260,000000122198165,3,4,,3
305457,30-DEC-11,28-DEC-11,Mohamed,,fr,64.254.228.93,macovoz1@sympatico.ca,14396388,000000122186288,4,4,Chanjer le micrifon et parlee plus fort.,3
305458,30-DEC-11,29-DEC-11,Karen,,en,174.94.39.173,sasa50@sympatico.ca,14415528,000000122189091,5,5,"In the future let me talk to Karen and Karen only when I have a problem!
I explained to her that I was a ""dummie"" when it came to this type of problem but if she explained things to me I could follow instructions.She was probably one of the best problem solvers at Bell that I've had contact with.",5
305459,30-DEC-11,29-DEC-11,Ajay,,en,64.231.227.96,l.d.kannon@bell.net,14410878,000000122188494,4,5,n/a,5
305460,30-DEC-11,29-DEC-11,Gerardo,,en,76.64.56.98,saw1@bell.net,14415546,000000122211584,5,5,Nothing,5
305461,30-DEC-11,29-DEC-11,Armando,,en,70.48.206.123,weed_4651bc@sympatico.ca,14417446,000000122189055,5,5,NOTHING,5
305462,30-DEC-11,29-DEC-11,Eric,,en,174.91.156.129,snowstorm1948@sympatico.ca,14416052,000000122196709,4,4,"Our new Internet modem doesn't get wi-fi on our third floor as good as our previous modem.  Apparently the tech who installed it said this new modem from Bell  is made in Germany and may need a patch?  The Bell tech told us that!  I may call to have that issue resolved, but other than that this survey issue (Internet off) was resolved now that Internet is restored on my computer!  THANKYOU!",4
305463,30-DEC-11,29-DEC-11,Henry,,en,76.68.234.199,dorothie@sympatico.ca,14406726,000000122198098,5,5,Except it too me nearly 3 hours to get help!!The waiting was awful  ,5
305464,30-DEC-11,28-DEC-11,Srinivasan,,en,70.51.99.167,jbmurray@sympatico.ca,14393740,000000122164602,2,4,"I spent 90 minutes on the phone with a customer service rep in India diagnosing a problem that I told him existed in the first 15 seconds of our conversation. Not too impressed. If you really want to make it better bring your customer support back to Canada. 

I will say that the female agent that I ended up with was excellent and the fix was sent out immediately. I had the new modem one day later.",2
305465,30-DEC-11,29-DEC-11,Jude,,en,174.95.241.75,j.dallas@sympatico.ca,14409002,000000122188627,4,3,"Less of an accent on the outsourced call centre person.  Unfortunately, I had a hard time understanding him.  However, he was very nice and patient.  I had to let him go and call back to get someone I understood better to fix my problem. ",5
305466,30-DEC-11,29-DEC-11,Afef,,fr,69.159.134.208,normandbriand@sympatico.ca,14413410,000000122195956,5,5,,5
305467,30-DEC-11,29-DEC-11,Drew,,en,76.70.70.215,tedglover@sympatico.ca,14416686,000000122210280,5,5,,5
305468,30-DEC-11,28-DEC-11,Josue,,en,184.145.8.83,waynemcgilvray@sympatico.ca,14402074,000000122179656,5,4,,5
305469,30-DEC-11,29-DEC-11,Erika,,en,154.11.192.134,darciduck@bell.net,14406050,000000122189117,5,5,,5
305470,30-DEC-11,29-DEC-11,Diego,,en,65.95.244.142,valshane@sympatico.ca,14417193,000000122196009,5,5,shorter wait times for service,5
305471,30-DEC-11,29-DEC-11,Rolando,,en,174.94.32.93,dougandtree@sympatico.ca,14406758,000000122204404,5,5,,5
305472,30-DEC-11,29-DEC-11,Erick,,en,50.101.223.179,d.damaren@sympatico.ca,14405840,000000122205524,5,5,nothing,5
305473,30-DEC-11,28-DEC-11,Rebecca,,en,199.198.223.108,sumanmiller@sympatico.ca,14401020,000000122166471,4,5,Although I explained that I needed to have my password reset the first person kept on asking for useless info such as Can he call me by fist name..etc. Only to have me trasferred to another person online. Customer Rep should have looked at the problem and transferred me to another specialized agent right away.,5
305474,30-DEC-11,29-DEC-11,Hector,,en,74.15.79.224,jlloyd@sympatico.ca,14409804,000000122201774,5,4,,4
305475,30-DEC-11,29-DEC-11,Mohamed Ali,,fr,184.145.213.158,dore112@sympatico.ca,14406718,000000122211557,5,5,Réduire mes frais mensuels!,5
305476,30-DEC-11,29-DEC-11,Natalia,,fr,65.92.164.206,soleil2001@sympatico.ca,14416076,000000122204087,5,5,,5
305477,30-DEC-11,28-DEC-11,Seshadri,,en,184.144.130.69,sa.kelly@sympatico.ca,14400024,000000122184418,5,5,,5
305478,30-DEC-11,29-DEC-11,Elmer,,en,76.68.94.114,g.fowler@sympatico.ca,14407688,000000122209465,5,5,,5
305479,30-DEC-11,29-DEC-11,Amanda,,en,184.146.113.170,jthgdaw@sympatico.ca,14410204,000000122193649,5,4,A confirmation email should have been sent that confirms the changes to my account.  I am concerned that something may be missed with only a verbal communication.,4
305480,30-DEC-11,29-DEC-11,Aaron,,en,174.91.116.183,mustangmc@sympatico.ca,14413114,000000122188133,3,2,why does your bell.ca site not work properly..I log in correctly and then it kicks me out!  Your employee said it was undergoing maintenance...this site has been non efficient for as long as I have had a log in..It would be nice to know how my internet is doing as a year ago I was advised by bell to keep tabs on it..kinda hard unless I want to continue phoning.  An explanation would be nice..you need a more efficient site!,3
305481,30-DEC-11,29-DEC-11,Roxanne,,en,69.158.68.89,mperreault2@sympatico.ca,14413006,000000122190571,4,4,,5
305482,30-DEC-11,29-DEC-11,Rahma,,fr,65.92.164.206,soleil2001@sympatico.ca,14416078,000000122205154,5,5,"SVP ne changer rien,ce fut une expérience très agréables merci",5
305483,30-DEC-11,29-DEC-11,Mohamed Amine,,fr,184.144.237.113,gindubois@bell.net,14408090,000000122194920,5,5,,5
305484,30-DEC-11,29-DEC-11,Srinivasan,,en,174.88.11.99,wilbert.bertrim@sympatico.ca,14417504,000000122206649,5,5,"Reduce the waiting time,to reach the techinition",4
305485,30-DEC-11,29-DEC-11,Zishan,,en,69.158.49.108,leoneml@bell.net,14411122,000000122189448,4,4,lower the price.,4
305486,30-DEC-11,29-DEC-11,Khaoula,,fr,174.95.126.106,babepiac@sympatico.ca,14403934,000000122202065,5,5,,5
305487,30-DEC-11,25-DEC-11,Salvador,,en,76.69.139.92,claregorman@sympatico.ca,14356832,000000122119006,5,5,,5
305488,30-DEC-11,29-DEC-11,Vladimir,,en,209.29.233.18,mindyb@sympatico.ca,14412760,000000122208458,3,,,3
305489,30-DEC-11,29-DEC-11,Med Ramzi,,fr,216.218.29.158,eslany@sympatico.ca,14407196,000000122188319,2,1,Fait des vraie promese aux clients.,1
305490,30-DEC-11,29-DEC-11,Abid,,en,70.49.16.107,marklisaallison@sympatico.ca,14412098,000000122197419,4,5,,4
305491,30-DEC-11,28-DEC-11,Greg,,en,174.91.8.153,harrison.atalay@sympatico.ca,14392882,000000122177031,3,4,improved delivery of the delayed upgrade.,2
306001,27-DEC-11,26-DEC-11,Jamie,,en,70.26.204.157,cjazzar2007@sympatico.ca,14363366,000000122137230,2,2,Wasn't able to resolve the problem because of issues with his system. Had to call me back and then still didn't know how to resolve the problem. Only good thing was that he gave me a number to call regarding my wireless printer.,3
306002,27-DEC-11,26-DEC-11,Med Wassim,,fr,70.52.62.84,mleboeuf@sympatico.ca,14368756,000000122135280,5,5,"Essayer de trouver mon probleme de connexion avec quoi j'ai de la difficulté depuis plus de 6 semaine,mais ca ne concerne pas l'agent avec qui j'ai parler le 26 decembre,ce matin 27 decembre,toujours des probleme de connexion",3
306003,27-DEC-11,26-DEC-11,Imran,,en,64.229.154.183,rpercy@sympatico.ca,14370424,000000122123977,3,3,,4
306004,27-DEC-11,26-DEC-11,Zoubeir,,fr,67.68.107.242,monique146@sympatico.ca,14368820,000000122128526,5,5,si ce n'est que toujours donner satisfaction au service que ns avons besoin avec courtoisie c'est cela que vous m'avez offert lors de mon aappel merci  ,5
306005,27-DEC-11,26-DEC-11,Mohamed,,fr,70.29.199.81,madelaine.gouin@bell.net,14367930,000000122133481,5,4,"très satisfait
  merci  beaucoup.

bonne année  a tous .",5
306006,27-DEC-11,26-DEC-11,Ghaleb,,en,74.14.45.214,j.vieira@sympatico.ca,14365884,000000122129023,5,4,,5
306007,27-DEC-11,26-DEC-11,Hector,,en,70.53.47.80,bmyoung1@sympatico.ca,14362660,000000122129694,5,5,no,5
306008,27-DEC-11,24-DEC-11,Rufus,,en,70.54.89.48,ramon.pineda027@sympatico.ca,14354200,000000122106747,5,5,,5
306009,27-DEC-11,22-DEC-11,Keerthi,,en,76.69.128.147,gerald046@sympatico.ca,14329272,000000122063535,4,4,,4
306010,27-DEC-11,26-DEC-11,Arthur,,en,70.26.159.169,sparky21@sympatico.ca,14371144,000000122122791,4,5,,4
306011,27-DEC-11,26-DEC-11,Robert,,en,184.147.177.224,quarrie@sympatico.ca,14369784,000000122136468,1,1,Robert did not have a clue how to connect me to WiiFii.  He informed me that my computer could not do that and I'd have to have a computer tech. install a program.  I have a desktop computer.  I merely wanted to connect WiiFii for my new Playbook.  I have the proper modem but he was useless with his information.  The following day I called in and had the best help I have EVER HAD at Bell with a lady named Susan.  Thank goodness for Susan.,2
306012,27-DEC-11,26-DEC-11,Karla,,en,174.89.58.65,gsauer@sympatico.ca,14365362,000000122136499,5,4,,1
306013,27-DEC-11,21-DEC-11,Irfan,,en,184.147.178.73,har-ter@sympatico.ca,14316788,000000122054429,4,4,,4
306014,27-DEC-11,26-DEC-11,Nicholas,,fr,67.70.135.245,benoit-tellier@bell.net,14362476,000000122132529,3,3,,3
306015,27-DEC-11,21-DEC-11,Ayesha,,en,184.147.232.156,dave.mccarthy1@sympatico.ca,14314526,000000122041840,5,5,Repair technican was very good and persisted to ensure that the problem was resolved and the internet was operating properly.,4
306016,27-DEC-11,26-DEC-11,Alexandra,,en,70.27.15.131,b.guyett@sympatico.ca,14362260,000000122133651,5,5,nothing,5
306017,27-DEC-11,26-DEC-11,Rolando,,en,69.156.154.92,a___50@sympatico.ca,14361630,000000122127453,5,5,nothing,5
306018,27-DEC-11,21-DEC-11,Celina,,en,70.31.180.78,nfeil@sympatico.ca,14320924,000000122043650,5,4,,4
306019,27-DEC-11,26-DEC-11,Luis,,en,174.94.30.73,allic516@sympatico.ca,14361864,000000122131262,5,5,Nothing,4
306020,27-DEC-11,23-MAR-11,Ridha,,fr,174.92.241.208,katuicia@sympatico.ca,11493503,000000115966100,3,3,,3
306021,27-DEC-11,26-DEC-11,Ahmed Khalil,,fr,70.55.119.13,jcmorneau@bell.net,14366122,000000122128700,3,3,mieux ce comprendre,3
306022,27-DEC-11,25-DEC-11,Pradeep,,en,70.54.150.89,newf77@sympatico.ca,14359674,000000122117734,5,5,"We were pleased and surprised to reach someone Christmas Day - it allowed us to access our new ""toys"" right away.  Thank you for that.   ",5
306023,27-DEC-11,26-DEC-11,Josue,,en,69.156.154.235,mhartung@sympatico.ca,14368552,000000122137671,2,1,"It took two more phone calls and several hours to find a solution to the problem. 
Your people from India are not very well train and assume we the customer is stupid. And now finally we are getting a newer modem to replace the old speedstream at a cost of $20. I have been using the internet for over 10 years.  ",3
306024,27-DEC-11,17-DEC-11,Joy,,en,76.68.119.29,jacquelin.brewer@sympatico.ca,14283104,000000121965764,5,5,nothing,5
306025,27-DEC-11,26-DEC-11,Edgardo,,en,50.100.36.143,robert-jenn@sympatico.ca,14370228,000000122126069,3,3,took too long. 2hours on the phone,
306026,27-DEC-11,23-DEC-11,Keith,,en,184.148.132.200,dan.pendyk@sympatico.ca,14339678,000000122099227,5,2,,3
306027,27-DEC-11,25-DEC-11,Yara,,en,174.95.219.93,heasman1@sympatico.ca,14357950,000000122121189,5,5,,5
306028,27-DEC-11,26-DEC-11,Souheil Kilani,,fr,184.148.206.7,frcourtemanche@sympatico.ca,14364900,000000122124717,5,5,"Merci
",5
306029,28-DEC-11,26-DEC-11,Mahmoud,,fr,70.30.226.177,sauger011@sympatico.ca,14370712,000000122130979,4,4,,5
306030,28-DEC-11,26-DEC-11,Mohammed,,en,70.30.31.146,m.continelli@sympatico.ca,14367848,000000122137557,5,5,,5
306031,28-DEC-11,27-DEC-11,Darwin,,en,184.147.179.32,mschuetz@sympatico.ca,14382370,000000122141623,1,1,,1
306032,28-DEC-11,27-DEC-11,Thomas,,en,70.29.83.100,s.nip@sympatico.ca,14384524,000000122152782,5,3,"Advertised products should be available. The representative is forced to say ""sorry"".  Sorry does not resolve the issue.  

Although a goodwill gesture of adjustment was offered,  it was very disappointing when Bell could not offer products even close to the competition (Rogers). I am currently staying with Bell based on the repeated promises of Bell that they will offer the product to my area. I have been waiting for a lengthy period of time with no results. 

Sincerely,

Sherman Nip

",3
306033,28-DEC-11,27-DEC-11,Edward,,en,64.229.137.25,lynne.muia@sympatico.ca,14380996,000000122155916,4,2,Keep records.  I lose my internet connection due to a chronic problem and I don't like to have to start all over again with the same story.,2
306034,28-DEC-11,27-DEC-11,Jenette,,en,72.185.0.155,doug.calder2@sympatico.ca,14376366,000000122145007,4,3,Imformation from your tech was not the same as from your service dept.,3
306035,28-DEC-11,27-DEC-11,Lorraine,,en,70.49.237.179,chippy64@bell.net,14374954,000000122141344,4,4,,4
306036,28-DEC-11,27-DEC-11,Denis,,en,174.91.8.106,dougpl@sympatico.ca,14376394,000000122150477,5,5,nothing,5
306037,28-DEC-11,27-DEC-11,Sylvie,,en,184.148.149.206,donf51@sympatico.ca,14376324,000000122155192,5,5,,5
306038,28-DEC-11,27-DEC-11,Ivan,,en,70.53.97.230,hombet@sympatico.ca,14378220,000000122145260,5,5,"Remove the notebook stater monthly charge from my bill - it was paid in full several months ago. 
Also remove the monthly receiver charge and discount from my bill. Your billing system totally does not make sense to me!",3
306039,28-DEC-11,27-DEC-11,Ginette,,fr,184.144.176.110,solvteq@sympatico.ca,14385146,000000122147651,4,4,"M'indiquer quand le service de télévision ""FIBE"" sera disponible dans mon cartier.",4
306040,27-DEC-11,26-DEC-11,Rabeb,,fr,70.49.107.160,gatanblanger@sympatico.ca,14365006,000000122126814,5,5,,5
306041,27-DEC-11,16-DEC-11,Vijay,,en,174.95.170.126,wpareja@sympatico.ca,14278804,000000121950287,4,4,Try to sincronize the time the outsite plan tech will go to the premises where the services are located.,5
306491,28-DEC-11,27-DEC-11,Partha,,en,216.209.146.142,jrhibbs@bell.net,14379622,000000122159169,5,5,not very much your rep was informative and very polite and could not have been more satisfied with the experiance,5
306492,28-DEC-11,04-DEC-11,Wissem,,fr,70.51.253.196,benoit9358@sympatico.ca,14199288,000000121679955,5,4,Veuillez me telephoner au sujet de la television Fibe et je vous remercie a l'avance.,5
306493,28-DEC-11,23-DEC-11,Jessica,,en,70.53.57.252,hazel.judd@sympatico.ca,14341580,000000122082245,4,4,I will have to wait and see if on my next bill it has been fixed or not,3
306494,28-DEC-11,27-DEC-11,Sihem,,fr,184.151.115.24,michellavallee@bell.net,14381956,000000122146690,4,3,,3
306495,28-DEC-11,28-DEC-11,Gopi,,en,70.27.176.250,sbeck@bell.net,14384722,000000122160861,5,5,,5
306496,28-DEC-11,27-DEC-11,Abdul,,en,70.51.35.116,korda@sympatico.ca,14380208,000000122158477,5,5,,3
306497,28-DEC-11,27-DEC-11,Gautham,,en,70.27.136.97,patal.gallant@sympatico.ca,14382986,000000122152603,5,5,Nothing.,5
306498,28-DEC-11,27-DEC-11,Manuel,,en,70.27.193.90,cliff.kinney@sympatico.ca,14375170,000000122140309,5,5,Nothing,5
306499,28-DEC-11,27-DEC-11,Josue,,en,174.93.213.207,mopp2@sympatico.ca,14382280,000000122159945,5,2,"As the problem has to do with a wireless photo copier, there was nothing which would have been done. ",5
306500,28-DEC-11,24-DEC-11,Sofiene,,fr,50.100.111.96,j1gauthier@bell.net,14351648,000000122113094,5,4,,5
306501,28-DEC-11,26-DEC-11,Daniel,,en,64.228.143.162,sdove@sympatico.ca,14370808,000000122132506,4,3,,4
306502,28-DEC-11,26-DEC-11,Romeo,,en,64.231.44.107,pjchristensen@sympatico.ca,14369658,000000122133619,5,5,nothing Romeo took care of my problem professionally,5
306503,28-DEC-11,16-DEC-11,Cara,,en,70.30.19.31,robboucher1@sympatico.ca,14276936,000000121939354,1,1,you could have offered me something that was similar to what i had before you cancelled my unlimited  service when i moved and pu me on one that was not what i needed also you could have offered to absord the cost for he first time we went over,1
306504,28-DEC-11,27-DEC-11,Cristobal,,en,70.27.25.15,f_kings@sympatico.ca,14376958,000000122157635,4,4,"Make sure the service person has all the information regarding the problem. When I called, I explained several times that the power light on my modem was flashing and turning red. That information was not given to the service person.",4
306505,28-DEC-11,27-DEC-11,Amine,,fr,174.91.235.120,chatand@sympatico.ca,14374906,000000122160018,1,1,"essayer au moin de résoudre mon probleme
en se connectant sur mon ordi comme
la dame qui m`a répndue Mercredi le 28-12-2011. Elle, m`a reglé mon probleme et était tres gentille car elle a pris son temps pour m`aider.",1
306506,28-DEC-11,27-DEC-11,Anne,,en,174.88.53.171,paulsandra@sympatico.ca,14383108,000000122158859,5,5,"none, she was very patient and helpful",5
306507,28-DEC-11,24-DEC-11,Nandhini,,en,65.92.72.48,frank.kutosa@sympatico.ca,14350924,000000122113536,5,4,,5
306508,28-DEC-11,27-DEC-11,Arun,,en,70.29.23.15,cynthia.david@sympatico.ca,14375438,000000122159947,4,4,"I'm confused. One woman says it will take 24 hours but invites me to check back. When I do, hours later (when my email's still not working), the guy fixes it by changing my password. ",4
306509,28-DEC-11,21-FEB-10,Tanya,,en,184.144.85.66,e-andrea.richards@sympatico.ca,8034960,000000106470333,5,5,,5
306510,28-DEC-11,23-DEC-11,Divya,,en,67.71.65.219,jshoemaker@sympatico.ca,14342834,000000122100744,5,5,,5
306511,28-DEC-11,27-DEC-11,Daniel,,en,174.94.22.240,richard.marcus@sympatico.ca,14383990,000000122149497,5,5,nothing,5
306512,28-DEC-11,26-DEC-11,Med Mehrez,,fr,70.49.115.5,labbecarrier@sympatico.ca,14367208,000000122134673,1,1,"Parler à des gens compétents. Je suis absolument déçu du service de Bell et je songe sérieusement à changer de fournisseur. On est rendu au 28, j'ai passé des heures en attente au téléphonne et mon problème n'est pas réglé. Pourri votre service ",1
306513,29-DEC-11,28-DEC-11,Philip,,en,76.66.165.102,dszoberman@sympatico.ca,14376482,000000122160890,3,3,,3
306514,29-DEC-11,28-DEC-11,David,,en,70.30.29.25,theresapothier@sympatico.ca,14401410,000000122166249,5,5,,5
306515,29-DEC-11,28-DEC-11,Adel,,fr,70.53.194.234,claudegauthier3@bell.net,14389798,000000122179151,3,1,ce n'etait pas de ca faute le probleme venait de moi je suis dinausaure et j'ai de la difficulter a comprendre la termilogie ,5
306516,29-DEC-11,28-DEC-11,Henry,,en,184.147.200.191,glenmmac@sympatico.ca,14392456,000000122164905,4,4,,
306517,29-DEC-11,28-DEC-11,Mohamed,,fr,70.48.95.38,benoit.traversy@sympatico.ca,14388480,000000122180909,4,4,,5
306518,29-DEC-11,28-DEC-11,Nesrine,,fr,174.95.229.10,beausoleil.denis@sympatico.ca,14388370,000000122170233,4,4,,5
306519,29-DEC-11,28-DEC-11,Luis,,en,70.29.58.69,syros.berlin@sympatico.ca,14401156,000000122184453,5,5,,5
306520,29-DEC-11,28-DEC-11,Ridha,,fr,70.29.144.77,roger.maltais@sympatico.ca,14399678,000000122174996,5,5,Rien,5
306521,29-DEC-11,28-DEC-11,Sweta,,en,184.144.46.38,dawsyl.neil@sympatico.ca,14390488,000000122174296,1,1,,2
306522,29-DEC-11,28-DEC-11,Kevin,,en,184.147.52.168,phsturm@sympatico.ca,14398718,000000122161925,4,4,Appear to be a seemless company and not a group of little individual companies that I need to be passed to.,4
306523,29-DEC-11,28-DEC-11,Mohammed,,en,67.70.70.181,nhcga@bell.net,14398040,000000122175124,4,4,Nothing.,3
306524,29-DEC-11,28-DEC-11,Srinivasan,,en,69.42.181.46,glenda.coleman@sympatico.ca,14392454,000000122184532,4,4,"I'm still having trouble with the accents-had to ask the gentleman to repeat himself several times

",4
306525,29-DEC-11,28-DEC-11,Aroua,,fr,69.157.137.121,y.rossignol@sympatico.ca,14402324,000000122165053,5,5,Aroua a très bien résolue le problème.,5
306526,29-DEC-11,28-DEC-11,Anne,,en,174.94.53.12,wolfkoh@sympatico.ca,14402260,000000122175974,5,5,,5
306527,29-DEC-11,28-DEC-11,Moses,,en,174.94.53.12,wolfkoh@sympatico.ca,14402262,000000122162860,5,5,,5
306528,29-DEC-11,28-DEC-11,Lilian,,en,50.101.145.210,rsaddleup42@sympatico.ca,14399888,000000122165061,3,2,find the way to sign-out of hotmail,3
306529,29-DEC-11,28-DEC-11,Bryan,,en,70.26.63.52,dylandog@sympatico.ca,14391186,000000122177891,5,5,"The customer service rep was efficient and polite and he answered all my questions. I was however hoping to be able to reduce the cost if my monthly jnternet charges, and there was not a package available that was more a suitable for my usage. The package that I currently subscribe to provides 25 megs of service and I consistently only diver use around 7. The next available package only provides 2 megs and I was told that the service/speed is lower also. I feel that there is too big of a gap in the available Internet packages for individuals who are trying to reduce their overall monthly charges. ",3
306530,29-DEC-11,28-DEC-11,Kyle,,en,70.53.73.82,kandrsmith@bell.net,14394828,000000122166964,5,5,,5
306531,29-DEC-11,28-DEC-11,Aqeel,,en,70.49.228.31,gafish@sympatico.ca,14392052,000000122168868,5,5,,5
306532,27-DEC-11,24-DEC-11,Hugo,,en,65.93.160.137,richard.vien@sympatico.ca,14354320,000000122114055,5,5,,5
306533,27-DEC-11,26-DEC-11,Eric,,en,76.64.133.236,pedjole@sympatico.ca,14369508,000000122132038,5,5,,5
307080,27-DEC-11,26-DEC-11,Danny,,fr,65.95.209.207,andre.osborne@sympatico.ca,14361944,000000122134786,5,5,,5
307081,28-DEC-11,27-DEC-11,Carolina,,en,174.92.107.214,irene.jackman@sympatico.ca,14378468,000000122159827,5,5,nothing,5
307082,28-DEC-11,27-DEC-11,Dilli,,en,74.12.50.186,house1lander@sympatico.ca,14378248,000000122150792,5,5,,5
307083,28-DEC-11,27-DEC-11,Bryan,,en,76.67.25.94,pringles9@sympatico.ca,14383490,000000122151939,5,5,,5
307084,28-DEC-11,27-DEC-11,Pascal,,fr,65.92.168.162,ldubuc@bell.net,14380462,000000122144218,5,5,"sans vouloir être raciste, votre rep. Pascal xz188  a démontrer une volonté de régler la situation et a pris le temps d'expliquer pour le telép., l'internet et la tv. Ce qui est rare chez Bell ce temps-ci, car plusieurs rep. ont de la misère à ce faire comprendre.",5
307085,28-DEC-11,27-DEC-11,Satish,,en,67.70.47.13,jedrekc@sympatico.ca,14378962,000000122151881,4,4,It took a little too long to resolve the problem.,3
307086,28-DEC-11,27-DEC-11,Daniel,,en,184.144.110.30,schaal@sympatico.ca,14384748,000000122147086,5,4,Nothing really. In an ideal world it would have been great if someone rushed over with a new modem and installed it within a few hours but that is not practical. The new modem will arrive in 2 days and then we see how well I can get it installed and configured!,4
307087,28-DEC-11,27-DEC-11,Luis,,en,74.15.26.45,juanita.hart@sympatico.ca,14379660,000000122139463,5,5,nothing to think of,5
307088,28-DEC-11,27-DEC-11,Gustavo,,en,70.29.7.215,dtowne@sympatico.ca,14376500,000000122150265,5,5,config my e-mail account,5
307089,28-DEC-11,27-DEC-11,Afroze,,en,64.229.81.31,monique.backs@sympatico.ca,14382258,000000122160009,4,4,My computer ended up with a ticking sound while the techinician was working on it.  It was not fixed and my CD Rom is missing.,4
307090,28-DEC-11,27-DEC-11,Budala,,en,64.229.81.31,monique.backs@sympatico.ca,14382256,000000122160190,1,1,My computer ended up with a ticking sound while the techinician was working on it.  It was not fixed and my CD Rom is missing. She didn't even attempt to check what was causing it.,2
307091,28-DEC-11,27-DEC-11,Mohamed,,fr,76.67.205.137,normandle5@bell.net,14382740,000000122142587,5,5,,4
307092,28-DEC-11,27-DEC-11,Arun,,en,184.147.131.139,dikiddo@sympatico.ca,14376138,000000122160512,4,3,Nothing. I was unfamiliar with the ipad and wanted to familiarize myself with it before we proceeded further.Arun did a great job!,5
307093,28-DEC-11,27-DEC-11,Ronald,,en,184.147.13.151,barry.sinclair@sympatico.ca,14373768,000000122153685,5,5,,5
307094,28-DEC-11,27-DEC-11,Johanna,,en,70.50.64.169,cleverwendy@sympatico.ca,14375164,000000122151871,5,5,The billing dept is ALWAYS a good experience. The problem is with tech support from far off lands! For that reason I would NEVER recommend Bell. And that is why I cannot answer your questions #4 in an adequate fashion. The odd time I get tech support from Canada is a joyous day.,
307095,28-DEC-11,27-DEC-11,Luis,,en,50.100.150.189,nome@bell.net,14382704,000000122144733,5,5,"understand that us older people can't type and if you take for granted that we know every step to solve it we don't.most guys tell you how or what too do,but they always forget to mention one step,they think we are not that stupid,but well you know.cross your t's and dot your i's.",5
307096,28-DEC-11,27-DEC-11,Daniel,,fr,65.94.80.79,vincenza.maniscalco@sympatico.ca,14386274,000000122158923,5,5,,5
307097,28-DEC-11,27-DEC-11,Pradheep Kumaar,,en,70.26.49.234,jimgiovannitti@sympatico.ca,14379180,000000122150662,5,5,all was done fine,5
307098,28-DEC-11,23-DEC-11,Awatef,,fr,70.48.126.49,ibrahim.w@bell.net,14341828,000000122088044,5,5,,5
307099,28-DEC-11,27-DEC-11,Joe,,en,65.93.196.194,trevorharris@bell.net,14386086,000000122159957,5,5,nothing the man was very good,5
307100,28-DEC-11,19-DEC-11,Denice,,en,70.27.5.170,charles.landry1@sympatico.ca,14297832,000000121986612,5,3,bell does not compete with anyone other then rogers.  eventually everyone will get sick of this monopoly and switch to other smaller companies,3
307101,28-DEC-11,27-DEC-11,Jenette,,en,70.51.237.60,devongalway@bell.net,14376020,000000122144031,3,4,Ensured that I was not charged unnecessarily in the first place.  It is very frustrating to be a proactive customer and suffer nonetheless.,2
307102,28-DEC-11,27-DEC-11,David,,en,70.50.200.141,t9940@bell.net,14385588,000000122154905,3,3,"Nothing to do with recent help e IpAD.  BUT YOUR Ottawa SUPPORTER SCREWED UP MY COMPUTER , internet STILL DOES NOT OPEN ATTACHMENTS  TOOL BARS MESSED UP Google CHROME DOES NOT PRINT ALL IN ALL iT IS A Disaster THANK GOD FOR AOL  tom Marshall",2
307103,28-DEC-11,27-DEC-11,Katherine,,en,71.100.206.196,ecoxon@sympatico.ca,14376634,000000122144209,5,5,,3
307104,28-DEC-11,27-DEC-11,Cherif,,en,69.158.170.155,ga.tardif@sympatico.ca,14377368,000000122140417,5,5,,5
307105,28-DEC-11,26-DEC-11,Madhu,,en,184.144.130.4,rfssr1@sympatico.ca,14370024,000000122132603,4,4,,5
307106,28-DEC-11,26-DEC-11,Aqeel,,en,70.27.204.209,robwright2006@sympatico.ca,14370288,000000122126785,3,3,"Resolve the problem! The concern was that our internet was not connecting - both on our laptop and our stand-alone computer.  Aqeel was very patient with me and did resolve the connectivity problem on our laptop.  He suggested that I would need to contact my own computer technician here in town and have him come to the house to attempt to correct the problem - which he felt was either in my browser or wireless internet connection.
Since it was the 26th, I decided to wait until the next day.  In the interim (approximately 3/4 hours later) both computers were working fine and we were able to connect to the internet and our email.
Despite the problem not being 100% resolved Aqeel was very helpful and very patient as he worked through various attempts to resolve the issue.",4
307107,28-DEC-11,23-DEC-11,Asra,,en,174.91.91.31,aslaw@sympatico.ca,14338262,000000122101520,4,4,"For long time Bell customers, you should have beter discounts and be able to waive certain fees.",3
307108,28-DEC-11,27-DEC-11,Benjamin,,en,76.67.74.160,belvajack@bell.net,14373892,000000122143506,5,4,nothing,3
307109,28-DEC-11,27-DEC-11,Julio,,en,174.88.21.185,jim_dicecca@sympatico.ca,14379170,000000122156912,4,4,I had to wait 20 minutes before someone could help me.,3
307110,28-DEC-11,27-DEC-11,Jay,,en,50.101.59.67,jaws10@sympatico.ca,14378802,000000122146204,5,5,nothing,5
307111,28-DEC-11,27-DEC-11,Bry,,en,74.15.61.152,mgchin@sympatico.ca,14381858,000000122142436,5,4,Have the person I talked to on this occasion located in Ontario and not in the Philippines.,4
307112,28-DEC-11,26-DEC-11,Mohammed,,en,65.94.201.239,burns2@sympatico.ca,14362868,000000122136818,5,5,nothing,5
307113,28-DEC-11,19-DEC-11,Dilip,,en,184.146.138.88,doncarrothers@sympatico.ca,14298708,000000121987605,2,2,"I was told I needed a Modem and it never arrived; out of service for 10 days and not very happy about that; missed a few important messages.  I was told the Modem would arrive in 2-3 days; arrived Dec. 23rd and it was not a Modem but a plug thing.  ",2
307114,28-DEC-11,27-DEC-11,Rahul,,en,70.54.62.16,demitchell@sympatico.ca,14375912,000000122141505,3,3,stop using India,3
305492,29-DEC-11,23-DEC-11,Juan,,en,70.30.49.229,shlroa@sympatico.ca,14347090,000000122099003,5,5,,5
305493,29-DEC-11,28-DEC-11,Jessica,,en,67.193.207.247,john.fielding3@sympatico.ca,14394384,000000122171504,,,I cancelled service with Bell on November 15 but have continued to receive bills right up to Dec. 28 even though I have phoned twice to make sure our service was cancelled. Each time I was told it was but then I get another bill. Each time I get an apology but nothing changes. I have absolutely no confidence in your service and will never use Bell again and I tell and will continue to tell everybody I meet not to use Bell because you abuse customers and are hopelessly inefficient!!,1
305494,29-DEC-11,27-DEC-11,Amine,,fr,76.65.102.134,mmargossian@sympatico.ca,14382178,000000122160387,4,4,Si j'avais des explications sur la carte barrette Ram.,4
305495,30-DEC-11,29-DEC-11,Zishan,,en,65.95.215.101,dawn.hart@sympatico.ca,14406194,000000122192214,3,2,"Zishan was very courteous & did what he could for me(for that I have no complaints) ... He advised me he needed to transfer me to a senior tech, after a couple of mins, he told me a ticket was open & I would get a cb within 30mins-60mins(job well done!) ... 24hrs later no cb ... if the senior techs at bell don't honour their committments, it makes the front line rep(the voice of bell) look bad ... the one thing to improve the experience would have been to receive the call back, even if the problem wasn't resolved ... bell would show committment to their customers & their product 
",2
305496,30-DEC-11,23-DEC-11,Ronda,,en,38.99.178.28,jbostjancic@sympatico.ca,14342242,000000122086323,4,4,lower ongoing monthly internet cost (3 month decrease was nice though),4
305497,30-DEC-11,29-DEC-11,Sofien,,fr,174.91.233.77,ve2fcx@bell.net,14417220,000000122197581,1,1,avoir été formé au sujet de vos nouveaux services. Vous offrez le service de télévision 'sur demande' par internet et personne n'est au courant.J'ai perdu 3 heures au téléphone sans avoir de réponse et m'être fait lancer 5 fois entre vos différents services ou personne n'était en mesure de ma répondre!,2
305498,30-DEC-11,29-DEC-11,Max,,en,76.64.127.48,cotterillff@sympatico.ca,14405678,000000122199236,5,5,Shorter time before talking to rep.,5
305499,30-DEC-11,29-DEC-11,Mohsen,,fr,184.144.153.130,afsd@sympatico.ca,14403168,000000122210826,5,5,Rien,4
305500,30-DEC-11,29-DEC-11,Padala,,en,69.156.109.218,ebmcf@bell.net,14406946,000000122201666,2,3,,3
305501,30-DEC-11,29-DEC-11,Hency,,en,70.50.188.230,sweeney.dillon@sympatico.ca,14416494,000000122189854,5,5,,4
305502,30-DEC-11,29-DEC-11,Mahdi,,fr,24.127.192.76,louizelcoulombe@sympatico.ca,14411462,000000122197741,5,5,tout est correct,5
305503,30-DEC-11,25-DEC-11,Med Lassaad,,fr,174.89.212.160,claude171@sympatico.ca,14356842,000000122118688,5,5,rien,4
305504,30-DEC-11,28-DEC-11,Houcem,,fr,76.70.63.177,robertdubois@bell.net,14399592,000000122173557,5,5,,5
305505,30-DEC-11,29-DEC-11,Afroze,,en,70.48.49.83,auprix@sympatico.ca,14403822,000000122212877,5,3,"The Bell tech did very well,",5
305506,30-DEC-11,29-DEC-11,Matthew,,en,67.70.153.221,samsel@sympatico.ca,14415450,000000122211845,5,5,I could not have asked for anything more ... Matthew did all that was required   ,5
305507,30-DEC-11,29-DEC-11,Marco,,en,64.229.183.247,hmp.engineering@sympatico.ca,14408688,000000122212074,5,5,,5
305508,30-DEC-11,29-DEC-11,Olfa,,fr,67.68.150.19,jacquesjoubert@sympatico.ca,14409134,000000122191966,5,5,Me donner le Wi-Fi modem gratos,4
305509,30-DEC-11,29-DEC-11,Shaun,,en,70.53.111.7,lossy@sympatico.ca,14411432,000000122194443,5,5,I was pleased with everything,5
305510,30-DEC-11,29-DEC-11,Noureddine,,fr,76.70.61.116,andre3@bell.net,14403490,000000122203043,5,5,,5
305511,30-DEC-11,28-DEC-11,Michael,,en,76.64.119.210,bjdalton@bell.net,14388656,000000122171638,5,4,NA,3
305512,30-DEC-11,29-DEC-11,Aprajit,,en,69.159.66.59,a.ripley@bell.net,14402984,000000122204841,5,5,"I think my experience could not have been improved upon.  Aprajit was very courteous, knowledgeable, and helpful.",3
305513,30-DEC-11,29-DEC-11,David,,en,70.31.77.241,parejean@sympatico.ca,14413694,000000122196927,3,1,Making transactions(i.e credits)on your  monthly statements clearer.   And also more communication  between your different departments would be helpful. ,3
305514,30-DEC-11,29-DEC-11,Sahali,,fr,70.26.187.80,j-f.masse@sympatico.ca,14408976,000000122198026,5,2,Le conseiller est très gentil et aimable mais il n'a pas la possibilité d'améliorer les infrastructures vieillissantes de Bell dans la région où j'habite... Je paye pour de la haute vitesse et ce n'est pas ce que j'ai.  Je pense à Vidéotron...,3
305515,30-DEC-11,29-DEC-11,Bettaib,,fr,70.26.187.80,j-f.masse@sympatico.ca,14408978,000000122197209,5,2,Le conseiller est très gentil et aimable mais il n'a pas la possibilité d'améliorer les infrastructures vieillissantes de Bell dans la région où j'habite... Je paye pour de la haute vitesse et ce n'est pas ce que j'ai.  Je pense à Vidéotron...,3
305516,30-DEC-11,29-DEC-11,Mohammed,,en,70.31.124.231,daruddocks@sympatico.ca,14406090,000000122211729,4,5,language barrier. hard to understand,4
305517,30-DEC-11,29-DEC-11,Erick,,en,64.231.200.100,tsharpe000@sympatico.ca,14417084,000000122189009,5,5,nothing,5
305518,30-DEC-11,29-DEC-11,Karla,,en,67.69.117.92,carmelisa.cormier@sympatico.ca,14404922,000000122190349,5,5,nothing,4
305519,30-DEC-11,29-DEC-11,Martin,,en,65.95.215.93,schik@sympatico.ca,14400224,000000122187311,5,4,"call quality, low volume and cracking is annoying",4
305520,30-DEC-11,29-DEC-11,Radhika,,en,70.31.124.231,daruddocks@sympatico.ca,14406092,000000122211880,4,,i phoned to let mohammed know that he did  great job.However the girl again was tough to understand.  I do not like talking to someone in India.  I would rather speak with someone here in Canada.,3
305521,30-DEC-11,29-DEC-11,Moez,,fr,69.159.110.95,f_brisebois@sympatico.ca,14407268,000000122194189,4,4,,4
305522,30-DEC-11,29-DEC-11,Ahmed Khalil,,fr,70.52.66.20,samielav@sympatico.ca,14415444,000000122206578,5,5,,4
305523,30-DEC-11,29-DEC-11,Christine,,en,50.101.249.122,p.m.mcmillan@sympatico.ca,14413616,000000122192825,5,5,Stop sending me silly surveys like this to complete every time I contact Bell!,3
305524,30-DEC-11,28-DEC-11,Zaid,,en,76.64.8.102,ba.dupuis@sympatico.ca,14388190,000000122173252,5,5,,5
305525,30-DEC-11,29-DEC-11,Jorge Alberto,,en,67.70.44.139,darobinson@bell.net,14406080,000000122193277,5,5,,5
305526,30-DEC-11,29-DEC-11,Nelson,,en,70.49.110.254,carolynmartin@sympatico.ca,14404984,000000122208674,4,4,,4
305527,30-DEC-11,29-DEC-11,Brahim,,fr,174.95.231.17,yvon.lefebvre@sympatico.ca,14417742,000000122194295,5,4,,5
305528,30-DEC-11,29-DEC-11,Med Anis,,fr,70.30.186.245,zezette23@sympatico.ca,14417784,000000122198418,5,4,,5
305529,30-DEC-11,29-DEC-11,Tarek,,fr,70.30.186.245,zezette23@sympatico.ca,14417786,000000122204504,5,4,,5
305530,30-DEC-11,28-DEC-11,Houssem,,fr,67.68.111.153,mariochenu@sympatico.ca,14396766,000000122182111,4,4,,5
305531,30-DEC-11,28-DEC-11,Ben Bourouba,,fr,67.68.109.149,cema54@sympatico.ca,14389430,000000122176302,1,1,m'aider,1
305532,30-DEC-11,29-DEC-11,Robert,,en,70.55.3.78,robert.edwards046@sympatico.ca,14414954,000000122205901,5,5,,5
306042,27-DEC-11,22-DEC-11,Linda,,en,67.71.144.59,montminyrl@sympatico.ca,14333290,000000122075799,3,2,That you put the CORRECT ADDRESS OF OUR HOUSE on the package containing the replacement part. THIS ERROR RESULTED IN A FIVE DAY DELAY IN THE RESOLUTION OF OUR INTERNET PROBLEM.,3
306043,27-DEC-11,26-DEC-11,Romeo,,en,70.31.107.50,frank.torres@sympatico.ca,14364874,000000122125584,5,5,The technician was a good communicator.,4
306044,27-DEC-11,26-DEC-11,Andrea,,en,67.71.81.130,gordruntz@sympatico.ca,14365288,000000122130086,5,5,,5
306045,27-DEC-11,26-DEC-11,Edgar,,en,184.145.20.217,sabaudin_hamzaraj105@sympatico.ca,14370568,000000122131026,4,4,"
 Na thing else",4
306046,27-DEC-11,26-DEC-11,Srinivasan,,en,64.231.88.181,bmday@sympatico.ca,14362650,000000122130220,5,5,nothing really....you were very helpful and polite and fast. Thanks,5
306047,27-DEC-11,26-DEC-11,Mohamed,,fr,70.31.246.164,andre.bouvette@sympatico.ca,14361942,000000122130190,5,5,Rien,5
306048,27-DEC-11,19-DEC-11,Cesar,,en,65.94.90.231,in-touch@bell.net,14300042,000000121990275,4,4,Satisfied thus far.,4
306049,27-DEC-11,22-DEC-11,Richard,,en,70.55.3.155,normlisa.wills@sympatico.ca,14333636,000000122075295,5,5,"When I phoned in, I went to the wrong sight for guidance.  Since it was not what I was looking for, it thanked me for my call and hung up.  I then had to redial and try again. That was very time consuming.  I can't remember what number got me there,but it would be nice if it would have taken me back to the original directory.  Minor issue.  The operator was great.  He even conected me to the right sights.  thanks.",5
306050,27-DEC-11,26-DEC-11,Noureddine,,fr,174.94.96.58,roch.forget@sympatico.ca,14370292,000000122127091,5,1,"the ist line contact tried to fix my problem but couldn't. so  he told me that someone from the 2nd line would phone me but didn't get a call up to now, and the problem is still not fix, desole que j'ecrire en anglais plus facile pour moi.",4
306051,27-DEC-11,22-NOV-11,Ajay,,en,69.158.174.168,waydaw@sympatico.ca,14070368,000000121408302,2,1,"I am still being charged for a seasonal service that I am not using. I received a refund for the November bill, but this months bill still includes a charge for the unused service. I have to make yet another call to resolve this issue. Danmit!!",2
306052,27-DEC-11,24-DEC-11,Judith,,en,174.91.4.17,DMayberry@bell.net,14348780,000000122106841,,1,"The problem was not fixed by 5 PM. as told.  Not her fault !!! 
The fault belongs to Bell and it not being able to get my internet working.",2
306053,27-DEC-11,22-DEC-11,Andrea,,en,184.146.71.254,MANENTED@sympatico.ca,14325194,000000122080574,5,5,,5
306054,27-DEC-11,26-DEC-11,Harathi,,en,69.158.167.179,bshort@sympatico.ca,14362848,000000122135091,5,5,,5
306055,27-DEC-11,26-DEC-11,Alejandro,,en,204.101.237.139,brianhelen@sympatico.ca,14362798,000000122137735,2,1,  try to help me with a simple question no try to sell your tech service at a monthly cost,2
306056,27-DEC-11,22-DEC-11,Edward,,en,70.50.99.182,short-medley@sympatico.ca,14335596,000000122079890,4,4,,4
306057,27-DEC-11,26-DEC-11,Juan Carlos,,en,76.69.124.36,mjp2@bell.net,14368732,000000122135458,2,2,have knowledge,
306058,27-DEC-11,26-DEC-11,Romeo,,en,174.94.27.213,patbrian@sympatico.ca,14369400,000000122124359,4,4,,3
306059,27-DEC-11,24-DEC-11,Tara,,en,69.156.154.105,gary.waterhouse@sympatico.ca,14351026,000000122108419,4,4,,5
306060,27-DEC-11,23-DEC-11,Partha,,en,69.159.61.242,amrobertson@sympatico.ca,14325752,000000122081053,1,1,It took 5 days to get my email operating! I conduct all my business through email. This is unacceptable.,1
306061,27-DEC-11,26-DEC-11,Padala,,en,67.71.148.67,artlinds@sympatico.ca,14362154,000000122122404,5,5,nil,5
306062,27-DEC-11,24-DEC-11,Kanchumarthi,,en,70.24.0.222,scbird@sympatico.ca,14354704,000000122102496,3,3,The phone coversation with representative was difficult to understand.   ,3
306063,27-DEC-11,23-DEC-11,Kimberly,,en,174.91.254.199,mthomas0@sympatico.ca,14345078,000000122094127,5,5,she was very courteous and I felt appreciated as a customer. Thank you.,5
306064,27-DEC-11,26-DEC-11,Amine,,fr,174.93.181.55,jocelyn_richer_67@sympatico.ca,14366484,000000122123055,5,4,,5
306065,27-DEC-11,23-DEC-11,Danielle,,en,64.229.80.182,marwan.m@bell.net,14344416,000000122091913,3,3,can't explain you have big issue with your billing charges and staff. We need to set down and talk.,3
306066,27-DEC-11,25-DEC-11,Ahmed,,en,76.64.197.122,rfpike@sympatico.ca,14360136,000000122114746,1,1,have aperson i can understand answer,2
306067,27-DEC-11,25-DEC-11,Karina,,en,50.101.167.23,elaine_sone@sympatico.ca,14357436,000000122117740,3,3,bell could have let me know that Bell security was not up to date.  Viruses penetrated my computer and Bell help referred me to Radio Services.,3
306068,27-DEC-11,26-DEC-11,Mohamed,,fr,67.68.249.9,jackc1@sympatico.ca,14365926,000000122134078,5,5,"Il est difficile de vous demander de
m'aider à avoir suffisamment de mémoire pour reconnaître les informations qui me furent fournies il y a moins de deux mois et que j'ai eu de la difficulté à identifier, ce qui fut aisé pour votre répondant.
Quelques temps plus tard, un autre de vos répondants s'est fait aviser de changer mon numéro de carte de crédit
qui m'a été fourni supposément par suite d'une activité de ""clonage"" ou plutôt de la crainte qu'une telle activité aurait eu lieu.",5
306069,27-DEC-11,22-DEC-11,David,,en,174.92.13.200,abltwhite@sympatico.ca,14325410,000000122063584,4,,Got my billing right the first time so that I don't have to call every month to have corrections made. I sincerely hope that this has resolved my issue. David was very helpful and professional and has assured me that this should be my last call to have this issue resolved. I sure hope he's right!,3
306070,27-DEC-11,26-DEC-11,Sujay,,en,50.101.145.94,rhenry@sympatico.ca,14370042,000000122125227,3,2,I was on hold for about 45 minutes total.,3
306071,27-DEC-11,21-DEC-11,Noureddine,,fr,76.65.184.183,anne-marie.masse@sympatico.ca,14312452,000000122056818,4,4,,4
306072,27-DEC-11,26-DEC-11,Sana,,fr,184.145.219.65,denise.lamonde@sympatico.ca,14364025,000000122128189,5,5,"Elle m'a résolue mon problème tout de suite .  Très satisfaite. 
C'était la première fois que je communiquais pour un problème .
Très très satisfaite. ",5
306073,27-DEC-11,26-DEC-11,Rym,,fr,69.157.249.129,jjsheitoyan@bell.net,14366370,000000122130864,5,5,rien,4
306074,27-DEC-11,24-DEC-11,Aprajit,,en,67.71.62.2,flyingbear@sympatico.ca,14350862,000000122112681,5,5,,5
306075,27-DEC-11,26-DEC-11,Snehalatha,,en,76.67.116.115,dougd165@sympatico.ca,14364266,000000122130326,1,2,We spoke to 4 people before we were able to get someone with the ability/authority to assist us on a relatively simple password issue.,2
306076,27-DEC-11,26-DEC-11,Chantal,,en,174.91.49.198,sheila.terreau@sympatico.ca,14370934,000000122127071,5,5,Nothing. Everything was perfect,5
306077,28-DEC-11,26-DEC-11,Adel,,fr,184.148.216.56,carojac@sympatico.ca,14363008,000000122129776,3,3,"J'ai du appeler 3 fois pour un même problèmes, j'ai du changer de mot de passe et mes paramètres d'identifications ont été annulés.",
306534,27-DEC-11,26-DEC-11,Ivette,,en,65.93.151.4,brhatton@sympatico.ca,14362780,000000122126701,5,5,All good,5
306535,27-DEC-11,22-DEC-11,Hemavathi,,en,70.29.0.247,p.brooks@bell.net,14333760,000000122075398,2,2,speak to someone in Canada! who understands what I'm trying to say and I am also able to understand.It is so frustrating to be passed from person to person when questions about my services come up. I may be speaking with some one who represents internet then have to hold and explain my whole story over again if I have a question about my phone!! something terrible has happened to bell's customer service It is the big talk in my circle that Bell was better when they monopolized the market and had no competition. You are told one price over the phone but when the bill comes its always a surprise! give me the best price the first time! I shouldnt have to call and complain to get it! clearly you have outsourced your customer services to muliple agents who are not communicating with eachother....keep it simple,1
306536,27-DEC-11,23-DEC-11,Madhu,,en,70.29.242.201,dianeawood@sympatico.ca,14340048,000000122097872,5,5,NIL,5
306537,27-DEC-11,26-DEC-11,Haythem,,fr,174.93.202.183,ericgirard64@sympatico.ca,14364612,000000122136980,5,4,,5
306538,27-DEC-11,26-DEC-11,Juan,,en,70.26.117.58,lmtroy@sympatico.ca,14367628,000000122129930,5,5,Nothing.  Everything was excellent,5
306539,27-DEC-11,26-DEC-11,Tony,,en,69.159.69.58,docdick@sympatico.ca,14364184,000000122126222,4,3,,4
306540,27-DEC-11,23-DEC-11,Edwitch,,en,184.146.78.156,waskew@bell.net,14348354,000000122090539,4,5,"Service was great, especially the technician Amir who came to fix the problem outside.  He was amazing and couldn't do enough to get us back online in time for Christmas.  If the fibre cable guys had done their job when they upgraded the fibre on the street that very day, we wouldn't have had the problem, but the recovery was awesome.  Please recognise Amir for his good work ethic.",4
306541,27-DEC-11,23-DEC-11,June,,en,174.95.253.137,stanmuise@sympatico.ca,14347362,000000122095569,4,2,"probably a call back or email to see if the problem was solved, because a lot of times we really don't know until after the call has ended.",5
306542,27-DEC-11,26-DEC-11,Karina,,en,184.147.56.218,chuckhill43@sympatico.ca,14363346,000000122129571,5,5,,4
306543,27-DEC-11,26-DEC-11,Emely,,en,76.67.81.156,billlil@sympatico.ca,14362582,000000122134030,5,5,,4
306544,27-DEC-11,26-DEC-11,John,,en,184.145.8.3,james.norton@sympatico.ca,14365984,000000122128457,5,5,Tried to resolve issue via chat but lost my connection. ,4
306545,27-DEC-11,26-DEC-11,Oscar Ernesto,,en,76.68.47.19,almag59@sympatico.ca,14361868,000000122132153,5,5,,5
306546,27-DEC-11,26-DEC-11,Oscar Ernesto,,en,76.67.169.249,nkaragoz@sympatico.ca,14369150,000000122135651,5,5,,4
306547,27-DEC-11,25-DEC-11,Dheeraj,,en,74.15.28.174,sharon.harris2@sympatico.ca,14360568,000000122118042,5,5,,5
306548,27-DEC-11,26-DEC-11,Gilberto Jose,,en,64.231.203.112,stevemather@sympatico.ca,14371246,000000122131759,4,4,"This was the 4th call regarding this issue, if all of your service  reps were as well trained as Gilbeto we wouldn't have had this issue..",3
306549,27-DEC-11,26-DEC-11,Martina,,en,174.93.128.121,blueraven@sympatico.ca,14362638,000000122137052,4,4,,4
306550,27-DEC-11,26-DEC-11,Haythem,,fr,174.93.135.84,jeannine.sourire@bell.net,14366198,000000122134513,2,1,"Etre plus dynamique sur la ligne et trouver avec lui une solution à mon problème d'arnaque.  C'est lui le professionnel qui doit m'aider avec ses compétences en informatique.  J'étais désemparée.  A venir jusqu'à maintenant, je ne peux dire que j'ai été satisfaite avec le support technique.  Je téléphone très, très peu souvent.  À partir de ce soir, je vais utiliser bell.net pour mon courrier électronique et je verrai si ça fonctionne bien.  Je veux quitter Hotmail.",2
306551,27-DEC-11,26-DEC-11,Gilbert,,en,67.68.49.90,marydodaro@bell.net,14368258,000000122134685,3,3,give tech training on how to use internet on wireless devices other than a computer.,4
306552,27-DEC-11,25-DEC-11,Divya,,en,70.54.22.90,p_mcleary@bell.net,14359788,000000122121408,5,5,Not a thing.  The customer service is excellent.,5
306553,29-DEC-11,28-DEC-11,Ruth,,en,76.66.165.102,dszoberman@sympatico.ca,14376480,000000122160699,4,4,,4
306554,29-DEC-11,28-DEC-11,Aroua,,fr,65.93.157.20,copain2@sympatico.ca,14389982,000000122169622,5,5,tout était parfait,5
306555,29-DEC-11,28-DEC-11,Ericka,,en,76.67.30.217,gorfprox@bell.net,14392552,000000122183674,1,2,fix my problem,2
306556,29-DEC-11,28-DEC-11,Houcem,,fr,65.92.223.238,claude170@sympatico.ca,14389784,000000122176284,5,5,rien,4
306557,29-DEC-11,28-DEC-11,Manel,,fr,70.55.65.32,valphil@sympatico.ca,14401824,000000122164505,5,5,"L'attente pour parlez au agent etait trop longue, 15 minute, pour le reste je suis tres satisfait",5
306558,29-DEC-11,28-DEC-11,Chamseddine,,fr,184.144.227.243,rllavallee@sympatico.ca,14399496,000000122173172,5,5,,5
306559,29-DEC-11,28-DEC-11,Armando,,en,184.144.41.149,dennis.pollock@sympatico.ca,14390662,000000122170839,5,5,Nothing,5
306560,29-DEC-11,28-DEC-11,Zied,,fr,184.151.127.246,claude.langis@sympatico.ca,14389776,000000122170993,1,1,,1
306561,29-DEC-11,28-DEC-11,Med Ali,,fr,184.151.127.176,yvon.denise@sympatico.ca,14402460,000000122185341,5,5,,5
306562,29-DEC-11,27-DEC-11,Edgar,,en,76.68.89.48,bonnie.wayne@bell.net,14374204,000000122159004,5,5,,5
306563,29-DEC-11,28-DEC-11,Ahmed,,fr,50.100.105.211,jcben@sympatico.ca,14393750,000000122179108,4,5,,5
306564,29-DEC-11,28-DEC-11,Nora,,en,64.231.147.31,wjamieson@sympatico.ca,14402234,000000122177958,5,5,Nothing   She was great!!!,4
306565,29-DEC-11,24-DEC-11,Nikitha,,en,184.145.107.225,brboyd@sympatico.ca,14349628,000000122103429,5,5,,5
306566,29-DEC-11,28-DEC-11,Anis,,fr,65.92.81.11,aline.vidal@sympatico.ca,14387586,000000122171792,3,2,"le technicien est venu et a enlevé une résistance sur la ligne téléphonique, mais j'ai eu des problèmes, encore ce matin.",1
306567,29-DEC-11,28-DEC-11,Lorie,,en,174.89.168.189,r.wiggins@sympatico.ca,14399040,000000122177709,3,4,,5
306568,29-DEC-11,27-DEC-11,Gunson,,en,69.157.53.130,robertrollins@sympatico.ca,14384168,000000122158337,5,5,,4
306569,29-DEC-11,24-DEC-11,Miguel,,en,76.70.104.252,brochap@sympatico.ca,14349658,000000122113054,5,5,,5
306570,29-DEC-11,11-APR-11,Sana,,fr,67.70.144.102,charly0075@sympatico.ca,11703365,000000116393425,4,5,"Le transfer d'appel, a chaque fois on nous redemade les meme questions de securité !!! et des fois il ya des agents qui te flash carement sans aucun motif valable ,c juste parceque il n'aime pas ton non !!! ",5
306571,29-DEC-11,28-DEC-11,Diedra,,en,70.55.1.88,c_r.hollemans@sympatico.ca,14389124,000000122166507,4,4,Be more consistent in your information that is presented,3
306572,29-DEC-11,28-DEC-11,Perumalla,,en,50.101.138.209,tooblue-4u@sympatico.ca,14401616,000000122182508,5,5,"I don't think it could have been improved on, the woman we spoke to was knowledgeable, informative, professional and gave us all the information we required. Excellent service",4
307115,30-DEC-11,29-DEC-11,Oscar,,en,184.145.53.204,Henry_Guenette@sympatico.ca,14402736,000000122212521,4,5,Just keep doing what you are doing now and things will work out.  Oscar was a great help to me and was very polite and professional on the phone.  Thanks!,4
307116,30-DEC-11,29-DEC-11,Reginald,,en,67.71.65.156,sawyer.d@sympatico.ca,14415548,000000122200609,1,1,Fix Internet speed,
307117,30-DEC-11,29-DEC-11,Dharma,,fr,69.158.69.212,cityslicker@sympatico.ca,14405388,000000122202546,5,5,,5
307118,30-DEC-11,28-DEC-11,Emmanuel,,en,64.229.183.188,bmclemmens@bell.net,14388732,000000122167517,5,4,,5
307119,30-DEC-11,29-DEC-11,Cecile,,en,174.91.172.26,paul-mcconnell@sympatico.ca,14413798,000000122191797,5,5,Less wait time to speak to rep.,4
307120,30-DEC-11,29-DEC-11,John,,en,64.231.160.8,beverley.lane@sympatico.ca,14404262,000000122195137,4,4,A Bell guy visited here re phone static a week ago- said I need all interior lines replaced - he didn't realize it was resolved when he disconnected and reconnected lines to interior box. No more static. Also said it was why I had slow internet - all not true. Glad we went to Sympatico technician. Good it's resolved but experience with previous guy was not encouraging.,2
307121,30-DEC-11,29-DEC-11,Aika,,en,76.71.8.213,ccowper@sympatico.ca,14405080,000000122206026,5,5,Excellent service,5
307122,30-DEC-11,24-DEC-11,Alun,,en,70.31.155.197,margimoores@sympatico.ca,14352958,000000122109800,5,5,"On this occasion, nothing.  Thank you.",5
307123,30-DEC-11,29-DEC-11,Dhia,,fr,69.159.135.192,ericmercier@sympatico.ca,14407178,000000122212092,5,5,RIEN TOUT A ÉTÉ PARFAIT,5
307124,30-DEC-11,29-DEC-11,Carolina,,en,76.69.29.210,dbdegraw@sympatico.ca,14406206,000000122203996,3,3,"wireless issue resolved but i can't use my phone. internet works while i'm on the phone with Bell but less than one minute after i'm off the phone my internet does not work,this issue is not resolved????",1
307125,30-DEC-11,29-DEC-11,Robert,,en,64.231.16.204,mianmendonca@sympatico.ca,14412548,000000122204483,3,5,"The customer service rep. said that because I was calling about setting up my e-mail on a Mac computer, they don't usually do this...they only do windows.  That is absurd if it's true.  I pay for internet service and should be supported regarless of the operating system I run.",4
307126,30-DEC-11,28-DEC-11,Gloria,,en,76.67.159.144,danlou56@sympatico.ca,14390312,000000122184742,4,4,,4
307127,30-DEC-11,29-DEC-11,Mohsen,,fr,174.89.245.65,ronclaudia@sympatico.ca,14415130,000000122201183,5,3,Votre représentant a tout fait.,5
307128,30-DEC-11,29-DEC-11,Oscar Ernesto,,en,174.89.70.217,brendataylor4@sympatico.ca,14404608,000000122206608,5,5,,4
307129,30-DEC-11,29-DEC-11,Aymen,,fr,76.65.58.72,rouxe@sympatico.ca,14415200,000000122191785,4,4,,3
307130,30-DEC-11,29-DEC-11,Singh,,en,69.156.13.44,cmacaulay_8@sympatico.ca,14405546,000000122209609,4,4,It was difficult at times to understand your call centre representative in India. ,4
307131,30-DEC-11,29-DEC-11,Mindy,,en,70.55.3.27,sandyandtony@bell.net,14415474,000000122211708,5,5,couldn't remember internet password to connect my wireless printer. internet light on router was not coming on. still not on but am connected.,5
307132,30-DEC-11,29-DEC-11,Aroua,,fr,67.71.76.45,jgduroc@sympatico.ca,14409624,000000122192659,5,5,,5
307133,30-DEC-11,29-DEC-11,Hency,,en,65.94.200.27,wgordon40@sympatico.ca,14417488,000000122194318,5,1,30 min on hold was ridiculous.  1st time was disconnected.  2nd time on hold 20 min and then rep was excellent.  turned out I was missing a software program on my new computer and wasnt my internet hookup.  everything works perfectly now.,
307134,30-DEC-11,29-DEC-11,Methil,,en,70.29.251.112,degrue00@sympatico.ca,14406302,000000122189405,5,4,"No advice; I had very good service...polite and most helpful.",5
307135,30-DEC-11,29-DEC-11,Mary,,en,174.95.253.51,mlph@sympatico.ca,14412858,000000122204472,5,5,,5
307136,30-DEC-11,25-DEC-11,Tarek,,fr,70.52.107.172,jrldg@sympatico.ca,14358528,000000122118863,5,5,"Existe-il un service à domicile pour régler les problèmes de connexion à internet?
Vérificatrion des connexionx, des lignes téléphoniques etc...",5
307137,30-DEC-11,30-DEC-11,Mohammed,,en,64.231.144.11,mark.char@sympatico.ca,14412080,000000122213092,5,5,"Absolutely nothing!!  Mohammed did an excellent job!! Not only did he resolve our issue, he went further to ensure our Internet experience was optimal by offering suggestions and showing me how to eliminate extraneous files. A huge pat on the back for Mohammed. He provided a customer experience that was above and beyond my expectations. ",5
307138,30-DEC-11,29-DEC-11,Padmanaban,,en,70.26.83.253,dominic.mariani@sympatico.ca,14406676,000000122192131,5,5,,5
307139,30-DEC-11,29-DEC-11,Zee,,en,76.69.38.174,olliemar@sympatico.ca,14413514,000000122197700,3,3,"I made 3 calls. The wait times were 15 mins and 20 mins. The 1st call did not resolve my issue...I beleive I was overcharged with usage for the internet. The opr was not helpful, all she did was repeat the billing periods. Looking back at my records, I had called in Oct for the same reason..I called in Nov, had my internet changed from Total Performance to Fibre 12 which would save me 10 and added more money for 130 GB of usage.  Dec bill came and the usage was even higher than the month before! 

",1
307140,30-DEC-11,29-DEC-11,Mohamed,,fr,70.48.110.189,francine.grimard@sympatico.ca,14407534,000000122208989,4,3,,4
307141,30-DEC-11,29-DEC-11,Ahmed,,fr,174.89.225.18,yvongadoury@bell.net,14417744,000000122193305,5,5,,4
307142,30-DEC-11,29-DEC-11,Srinivasan,,en,174.89.171.112,bbellantone@sympatico.ca,14404062,000000122206666,5,5,,4
307143,30-DEC-11,29-DEC-11,Robert,,en,70.30.84.184,peterlower@bell.net,14413948,000000122202781,5,5,"The tech from San Salvador was first rate. Excellent English and very competent. Best experience yet with Bell tech support. Cheers, Peter",5
307144,30-DEC-11,29-DEC-11,Orlando,,fr,70.48.93.145,denise.dallaire@sympatico.ca,14406348,000000122202020,5,5,"Rien - comparativement aux enfers que j'ai eu à vivre avec des techniciens en Inde, Orlando était une bénédiction.",4
307145,30-DEC-11,27-DEC-11,Ahlem,,fr,50.100.109.137,bd.giguere@sympatico.ca,14373816,000000122141405,5,5,Attente du vendredi 30 décembre rapide. Pas celle du 28.,4
307146,30-DEC-11,29-DEC-11,Cathrine,,en,174.94.33.199,jackandmaryw@sympatico.ca,14409084,000000122207432,4,4,,5
307147,30-DEC-11,29-DEC-11,Krishidhar,,en,174.94.48.152,june.evans@sympatico.ca,14410300,000000122205063,4,3,I dont think it could have been improved upon.,5
307148,30-DEC-11,29-DEC-11,Haythem,,fr,76.64.110.123,michel.belanger053@sympatico.ca,14412590,000000122191864,3,2,"Suite à ma demande de rectification sur mon nombre de ""G.O."" disponible, la correction n'a été faite qu'en partie... Devrait être : 40+5=45 au total(dont 40 gratuit) j'ai constaté le chiffre de : 51.4...!!!.??? En tout les cas je verrai ce qui se passera lors de ma prochaine facturation... Et je rappellerai s'il le faut...!!! ",3
307149,30-DEC-11,29-DEC-11,Kevan,,en,70.27.0.122,gramajan@sympatico.ca,14408266,000000122207209,5,5,Not one thing. The service was perfect!!!,5
307150,30-DEC-11,29-DEC-11,Madhu,,en,69.158.50.140,ross.hughson@sympatico.ca,14415184,000000122195501,5,5,Nothing,5
305533,27-DEC-11,26-DEC-11,Youssef,,fr,174.91.251.22,rejean.u.farmer@sympatico.ca,14369978,000000122131395,4,4,,5
305534,27-DEC-11,15-DEC-11,Jude,,en,65.93.70.49,kingbilly@sympatico.ca,14262484,000000121909284,1,1,"He did not listen to what I told this person I did with my email settings.  I tried to tell him that I had already checked my settings and did the remote problem solving, but ignored me and told me to do it again.  I tried to tell him the error code message, but he did not listen, in fact completely ignored me.  Then when finally he did listen, and realized it was an authentication problem ""remotely accessed"" my computer and did the same thing I had done and then got me locked out of my email completely.  After that told me that it would work again with a new password that he had given to me which he had given to me.  This did not work, and when it did not work, I was told he had reset my email address and that it would work in 24 48 hours which it did not.  In the end I fixed the problem myself three days later.  Perhaps he did reset my email, but since I was licked out from trying the new password that did not work I was still unable to send or receive email.",3
305535,27-DEC-11,26-DEC-11,Pedro,,en,70.31.57.64,loujudy@sympatico.ca,14367712,000000122133006,5,5,,5
305536,27-DEC-11,22-DEC-11,Edward,,en,70.50.99.182,short-medley@sympatico.ca,14335594,000000122079853,4,4,,4
305537,28-DEC-11,27-DEC-11,Madhu,,en,76.68.13.117,samkearns@sympatico.ca,14384614,000000122157045,2,1,The rep did call me back though,2
305538,28-DEC-11,23-DEC-11,Mohamed Ali,,en,184.144.223.112,rgreen45@sympatico.ca,14346288,000000122100170,2,1,Problem not resolved. Discussed same problem with another technical person on December 28th and the problem was resolved.,2
305539,29-DEC-11,28-DEC-11,Emmanuel,,en,70.24.174.27,jrc_associates@sympatico.ca,14394598,000000122161597,1,1,"Provide a service rep in Canada aho understands 'customer expectations'; the phrase 'this is what I had before the trouble and this is what I want back' and not telling me that it I within normal operational parameters;and listens when I say my service is erratic. I was also left with my computer in a mess. Please have a representative from customer services call me and explain why I shouldn't move all of my services: internet, TV, cell & phone lines to Rogers.",1
305540,29-DEC-11,28-DEC-11,Jose,,en,184.146.141.48,705jaycee@bell.net,14386854,000000122175902,5,5,"To have been connected faster - but obviously you had other customers with some problems.
However the representative Jose was very polite and patient with this 'elderly lady"" and I was happy.",5
305541,29-DEC-11,28-DEC-11,Oscar,,en,65.95.208.118,david.brenda@sympatico.ca,14390418,000000122165935,1,1,The rep said he could not resolve my problem and he would move it to the next level and someone would call me on the phone. Nobody called hence my second request 6 hours later.,1
305542,29-DEC-11,28-DEC-11,Marco,,en,76.69.30.226,pietervellinga@sympatico.ca,14398773,000000122179849,5,5,"i,m satisfied with my expierence on dec,28,2011 Marco did a great job assisting me. thank you ",5
305543,29-DEC-11,28-DEC-11,Deepika,,en,65.95.208.118,david.brenda@sympatico.ca,14390420,000000122179477,5,5,"Given me Deepika on my first call. This woman knew what she was doing and resolved my problem. There was no talk about moving me to the next level, as in my first call, she understood what the problem was and fixed it. If all your service reps were like Deepika there would be no need for surveys",5
305544,29-DEC-11,28-DEC-11,Prem,,en,74.12.232.213,redbucket44@sympatico.ca,14399260,000000122167196,1,1,"It would save a lot of my valuable time if your people called me back when they said they would.
I am getting fed up with wasting my time!",1
305545,29-DEC-11,28-DEC-11,James,,en,64.231.169.148,robertber@sympatico.ca,14399590,000000122174864,5,5,Make sure all of your technical people are as knowledgeable and well trained as this fellow Jim. He really knew what he was doing and resolved the problem quickly and efficiently.,5
305546,29-DEC-11,28-DEC-11,Rohit,,en,50.100.184.195,cbart@sympatico.ca,14389366,000000122167218,3,4,We lost a lot of time tryingto takeover the control of my desktop,5
305547,29-DEC-11,28-DEC-11,Neila,,en,76.65.60.163,colin.a.thauvette@sympatico.ca,14389924,000000122161611,5,5,Bell could inform tech support before cutting service this would save time for everyone,5
305548,29-DEC-11,28-DEC-11,Ali,,en,70.52.176.227,vasilovas@sympatico.ca,14401838,000000122176852,5,5,,5
305549,29-DEC-11,28-DEC-11,Sudhakar,,en,70.27.189.156,blightbody@bell.net,14388714,000000122182945,2,1,Be more knowledgable ,2
305550,29-DEC-11,28-DEC-11,Luis,,en,74.12.48.60,jane.meyers@sympatico.ca,14393618,000000122163034,1,1,"I was told my current plan has 300 minutes, yet I know I recently changed it from 1000 to 500. Based on that misinformation, the rep was trying to sell me a plan with even less minutes, but not acknowledging that, so trying to make be believe he was giving me a better plan for less money.  I am very disappointed he lied to me. Essentially treated me as if I was stupid. ",1
305551,29-DEC-11,28-DEC-11,Robert,,en,174.88.100.82,jmussell@bell.net,14394232,000000122174382,5,5,Nothing.  I was having difficulties setting up another email account on my new laptop.  I had been trying for a couple of hours when I decided to give BELL a call.  Withing 5 mins. or so Robert had my email account setup and checked out.  I should have called earlier.,5
305552,29-DEC-11,28-DEC-11,Venkatesh,,en,70.49.84.32,GREEN_GREEN@sympatico.ca,14386948,000000122171584,5,5,less time waiting on the phone for a representative,5
305553,29-DEC-11,28-DEC-11,Budala,,en,64.231.62.208,aclark5@sympatico.ca,14387338,000000122181718,5,5,nothing,5
305554,29-DEC-11,28-DEC-11,Jean,,en,64.229.239.188,wdavis000@sympatico.ca,14402090,000000122166647,5,5,,4
305555,29-DEC-11,28-DEC-11,Sheng,,en,74.14.105.114,mzmel@sympatico.ca,14397938,000000122167979,3,4,You could improve your service so that calls like I had to make are unnecessary.  I have been a Bell customer since 1984 and am looking into moving all of my services because of the administrative mistakes being made.  In the past year I have had to make numerous calls about such mistakes and am tired of paying for and receiving such poor quality of service.  In the past 5 years your services has declined significantly in my experience and I am most dissatisfied with it. ,1
305556,29-DEC-11,27-DEC-11,Arthi,,en,64.229.66.214,dennis.soanes@sympatico.ca,14375970,000000122139343,1,1,Attendant did not seem to understand my question and had me doing things I had already tried and I could not get her to realize what my concern was. I also had difficulty understanding her.,3
305557,29-DEC-11,28-DEC-11,Wafa,,fr,70.48.118.136,yves.dumoulin@sympatico.ca,14402444,000000122173349,5,5,,3
305558,29-DEC-11,28-DEC-11,Marta,,en,64.231.248.139,ted.wall@sympatico.ca,14401282,000000122166110,4,4,,3
305559,29-DEC-11,28-DEC-11,Helenpearl,,en,70.27.131.6,eydieandbill@sympatico.ca,14391564,000000122166522,4,4,,3
305560,27-DEC-11,22-DEC-11,Kiely,,fr,69.157.226.63,rivard.simonolivier@bell.net,14334722,000000122076554,4,5,,4
306078,28-DEC-11,27-DEC-11,Kathy,,en,70.48.50.159,kennm@sympatico.ca,14380016,000000122148221,5,5,Less wait time in order to speak to a service rep,5
306079,28-DEC-11,27-DEC-11,Mohamed,,fr,69.159.154.218,pierbis@bell.net,14383308,000000122158158,2,1,Confirmer les mesures à prendre,1
306080,28-DEC-11,27-DEC-11,Oscar,,en,184.144.77.109,joy.campbell096@sympatico.ca,14379570,000000122148209,5,5,Absolutely nothing!,5
306081,28-DEC-11,27-DEC-11,Ali,,en,69.157.149.206,deb.rick@bell.net,14375836,000000122158365,4,4,,4
306082,28-DEC-11,27-DEC-11,Kevin,,en,67.71.6.158,mybell4017@bell.net,14382422,000000122158661,4,4,,4
306083,28-DEC-11,24-DEC-11,Med nejib,,fr,174.89.222.19,plisi4@sympatico.ca,14354036,000000122114147,5,5,rien de mieux,5
306084,28-DEC-11,25-DEC-11,Keerthi,,en,74.14.148.148,linda.janssen@sympatico.ca,14358930,000000122116303,5,5,,5
306085,28-DEC-11,27-DEC-11,Edgar,,en,76.65.80.241,paul.graves@sympatico.ca,14383064,000000122159542,4,4,have people who speak good english ,4
306086,28-DEC-11,27-DEC-11,Robert,,en,70.29.39.54,two.harts@sympatico.ca,14386134,000000122157137,5,5,,5
306087,28-DEC-11,27-DEC-11,Wafa,,fr,70.48.96.30,marcelostiguy@bell.net,14381246,000000122151684,5,5,"Ma demande était d'obtenir des GB additionnels pour un mois pour le service internet, ce qui fut fait (40 GB pour 5$).  Cependant, on ne m'a jamais mentionné qu'il fallait appeler à nouveau pour enlever cette protection, ce qui est un peu de la fausse représentation (on m'avait dit lors d'une conversation antérieure avec un autre agent que la protection était temporaire pour un mois et qu'on n'avait qu'à rappeler le ou les mois suivants pour une nouvelle protection d'un mois.  Par chance j'ai voulu confirmer ce fait en allant sur le site Bell et les commentaires y étaient imprécis. J'ai donc rappelé et confirmer que je devais rappeler.  Si je n'avais pas fait cela j'aurais eu à payer pour une protection non désirée!  Je crois que Bell devrait corriger cette situation! ",4
306088,28-DEC-11,27-DEC-11,Prem,,en,70.53.229.102,daju@sympatico.ca,14375520,000000122143598,5,5,,5
306089,28-DEC-11,27-DEC-11,Cindy,,en,70.29.23.15,cynthia.david@sympatico.ca,14375440,000000122140262,3,3,how can it take 24 hours to reset my Windows after a virus attack I feel the Bell security should have caught.,4
306090,28-DEC-11,26-DEC-11,Andre,,en,70.54.12.16,scottsage@sympatico.ca,14370786,000000122129944,5,1,"Turning off Sky drive was my problem
Andre said this was not a Bell problem.",5
306091,28-DEC-11,26-DEC-11,Bochra,,fr,50.100.134.99,collin.pauline@sympatico.ca,14363498,000000122128789,5,5,"Tout était parfait, Merci.",5
306092,29-DEC-11,28-DEC-11,Ronald,,en,174.91.151.214,bhaden@sympatico.ca,14388572,000000122166508,5,5,The wait time to get thru was over 10 minutes in duration. I'd have like to leave my phone number and receive a call back.,5
306093,29-DEC-11,28-DEC-11,Yathreb,,fr,174.93.228.136,guertin150@sympatico.ca,14392690,000000122164071,4,4,"Prendre le temps de bien m'écouter.
J'étais très fustrée de voir des frais apparaîtrent sur mon compte dont on ne m'avait pas parlé. On ne m'a dit que je serais chargé pour un Anti-Virus à 10 $ par mois et encore moins des frais pour un nouveau modem. On m'avait assurée que je gardais le même. J'ai été induite en erreur quand on s'adresse à vous par téléphone, c'est à votre employée d'avoir été bien formée à nous fournir toutes les explications nécessaires. Mon but était de réduire mes frais si possible en regardant mes besoins. Mon dossier disait que j'utilise à peu près 1G par mois. Votre employée Mme Siham a été bien gentille d'essayer de m'offrir autres choses pour que je paie moins cher selon ma demande mais le problème c'est que des frais ont apparu sur mon compte qu'on n'avait jamais parlé.",5
306094,29-DEC-11,27-DEC-11,Chandler,,en,65.93.111.211,rlchristie@sympatico.ca,14384074,000000122139257,5,5,have a real person answer the phone,3
306095,29-DEC-11,28-DEC-11,Anne,,en,76.64.78.136,abuttice@sympatico.ca,14387322,000000122180092,5,5,Could have made the modem available at a local Bell store for pickup instead of having to ship it at a cost of $19.95 to the customer.,4
306096,29-DEC-11,28-DEC-11,Kevin,,en,70.49.222.191,jf1947@sympatico.ca,14394018,000000122174320,3,4,Assist me with the hotmail account as I had forgotton the password. i could not get into the sympatico a/c to check the code for the hotmail. It was resolved through sympatico finally as I was quiet frustrated and stuck. I could not open any of the email accounts.,3
306097,29-DEC-11,28-DEC-11,Anne-Marie,,fr,184.144.172.88,jcaron010@sympatico.ca,14393744,000000122176306,4,4,,4
306098,29-DEC-11,28-DEC-11,Hanene,,fr,184.144.172.88,jcaron010@sympatico.ca,14393746,000000122177008,4,4,,4
306099,29-DEC-11,28-DEC-11,Mohamed Nidhal,,fr,174.95.248.39,pjvinet@bell.net,14398808,000000122165073,5,2,"Je suis un client de Bell depuis environ 40 ans. Donc un client fidèle.
J'utilise actuellement le téléphone et internet (le cable est inclus dans les frais de mon condo). Mon épouse a son cellulaire avec vous. Je vais en Floride pour environ 4 mois en 2012 et je dois continuer à payer le plein montant durant cette période pour pouvoir prendre mes messages et mes courriels à distance. je crois que cela est exagéré. Que j'ai des coûts c'est correct, mais pas le plein montant. On me dit que d'autres fournisseurs offriraient des forfaits pour cela. Ce serait probalement avantageux pour vous si vous auriez un forfait pour les ""snow birds"" ( un à six mois). Vous pourriez augmenter votre clientèle ou la conserver !!!! Maintenir vos parts de marché.",
306100,29-DEC-11,27-DEC-11,Zoubeir,,fr,199.22.57.2,andree.bertrand2@sympatico.ca,14373302,000000122145963,5,5,,5
306101,29-DEC-11,22-DEC-11,Haythem,,fr,67.70.103.102,lucien.g.beaulieu@sympatico.ca,14332152,000000122069123,4,4,,3
306102,29-DEC-11,19-DEC-11,Houssem,,fr,69.159.116.46,rejeanlafond@sympatico.ca,14303432,000000121990399,4,4,J ai parlé a une gentille femme elle a résolue mon problème et je vous remerci ,5
306103,29-DEC-11,19-DEC-11,Majdi,,fr,69.159.116.46,rejeanlafond@sympatico.ca,14303430,000000121989695,2,1,J ai pas  eu le service que j aurais aimé,2
306104,28-DEC-11,27-DEC-11,Budala,,en,184.147.192.169,postmarka@sympatico.ca,14383450,000000122156924,5,5,Nothing else was required.........Everything necessary was done and results were extremely satisfactory. Thankyou Budala...job well done!!,5
306105,28-DEC-11,23-DEC-11,Inobel,,en,76.70.115.254,maltonbiblechapel@sympatico.ca,14344100,000000122087158,5,5,Being on 'Dial up' the helper could have rectified it @ their end and then oassed it over. Time saver?,5
306106,28-DEC-11,27-DEC-11,Chenrup,,en,76.69.128.121,gsteel@sympatico.ca,14377880,000000122138887,4,5,This particular contact went well. I was very satisfied by the way my concerns were addressed and promptness of service resolution. I wasn't treated like I wasn't competent to understand! This agent was very helpful!,3
306107,28-DEC-11,27-DEC-11,Amanda,,en,70.26.25.8,robertandjanet@sympatico.ca,14384146,000000122147522,5,5,the two lady's that helped me were both extremly very helpful,5
306108,28-DEC-11,27-DEC-11,Tracey D,,en,174.88.206.226,kmccartney@sympatico.ca,14380182,000000122151109,4,4,,4
306573,28-DEC-11,27-DEC-11,Pradeep,,en,65.95.88.86,hllymac@sympatico.ca,14378188,000000122151428,3,2,"First I would like to stay your representative was very pleasant to deal with. I reviewed my situation & explained my dissatisfaction with my previous call. He was far more thorough that the previous gentleman. We explored the various settings on my computer since the modem had been dealt with in the previous call. We were unsuccessful at reconnecting & mentioned he'd moniter my line.  Several hours later I walked into my office and noticed all my modem lights were now on. The connection was re-established!

As I had stated in both my phone calls there was nothing wrong with my modem.
I don't know what happened but I suspect it had to do with the actions of the second person I spoke with.  The first person clearly was not interested in going the extra mile.  ",4
306574,28-DEC-11,27-DEC-11,Oscar,,en,64.229.48.98,jonconr@sympatico.ca,14379522,000000122143412,3,2,The tech rep told me Bell was not responsible for the problem and could not suggest what i could do to resolve it.,4
306575,28-DEC-11,23-DEC-11,Eduardo,,en,76.71.90.184,wallaceonline@sympatico.ca,14348342,000000122099066,3,1,Have more time to work through the problem until it was resolved. Will call back again when I have the time to spend trying to connect my Kobo and email.,4
306576,28-DEC-11,27-DEC-11,Pau,,en,70.30.138.8,colourimpressions@sympatico.ca,14375248,000000122152786,5,4,"Given me credit for all of the years of overpayment... Nonetheless, the customer service rep did a great job and really tried to resolve my issue. I'm am a manager and deal with customer complaints on a daily basis. I was very impressed with the way she handled my complaint.

Thank you
Carmo Da Silva",4
306577,28-DEC-11,27-DEC-11,Nizar,,fr,174.92.188.109,jacques_yale@sympatico.ca,14378662,000000122159795,5,5,Rien d'autre,5
306578,28-DEC-11,27-DEC-11,Erika,,en,184.148.10.80,johnkrueger@sympatico.ca,14379488,000000122141330,5,4,,4
306579,28-DEC-11,27-DEC-11,Natalia,,fr,74.15.231.232,mariequella@sympatico.ca,14381362,000000122144222,5,4,,5
306580,28-DEC-11,27-DEC-11,Hugo,,en,74.14.65.82,samary1@sympatico.ca,14384606,000000122159687,5,5,"Hugo was very friendly, knowledgeable, and patient spending nearly an hour helping me.  My exprience with him was superior.",5
306581,28-DEC-11,23-DEC-11,Kurt,,en,173.34.92.179,loverington@sympatico.ca,14343824,000000122085867,2,1,make it so I only have to talk to one department when I call and have a problem with my bill - Bell pushes bundles but doesn't support bundles with one representative I was told that because I have 3 services with Bell that I would have to talk to each department separately,1
306582,28-DEC-11,27-DEC-11,Salvador,,en,70.49.134.68,alistair.gregor@sympatico.ca,14373148,000000122156080,5,4,Wait time was a little long but the problem was resolved .,5
306583,28-DEC-11,27-DEC-11,Andrew,,en,207.164.79.107,jim.fiddler@sympatico.ca,14379142,000000122140268,5,4,Everything was very helpful.,4
306584,28-DEC-11,27-DEC-11,Hanene,,fr,69.157.84.138,timichel@sympatico.ca,14385880,000000122149920,4,5,un peu plus de patience du conseiller,4
306585,28-DEC-11,27-DEC-11,Zulfiquar,,en,64.231.47.35,cecarch@sympatico.ca,14374774,000000122159889,1,1,First contact told me they would call  back in 15 minutes and never did. Second contact while taking quite a while did resolve issues. My response to the survey reflects the first contact.,2
306586,28-DEC-11,27-DEC-11,Habib,,fr,76.71.207.104,panb@sympatico.ca,14382940,000000122160558,4,4,"Régler le problème une fois pour toutes, car il survient tous les 2-3 mois.",4
306587,28-DEC-11,27-DEC-11,Yosimar,,en,72.88.83.82,rpudwell@sympatico.ca,14384366,000000122148473,5,5,,5
306588,28-DEC-11,27-DEC-11,Zied,,fr,70.48.120.55,jgsavage1933@sympatico.ca,14379092,000000122157807,5,5,rien,5
306589,28-DEC-11,27-DEC-11,Hassen,,en,67.71.82.55,gococos@sympatico.ca,14377750,000000122153709,4,5,"Being a Bell customer for numerous of years, I would have appreciated a call to let know that I could have exchanged my modem with a 2 in 1 modem/router without me finding out in one of your stores!!!",4
306590,28-DEC-11,27-DEC-11,Edwitch,,en,74.12.2.233,skirmani@sympatico.ca,14385054,000000122153241,1,2,tell your representive to be more cooperative with customer like myself so that i dont have to go to a supervisors level to resolve my issue.,
306591,28-DEC-11,27-DEC-11,Hakim,,fr,70.52.56.239,qianwu@bell.net,14383572,000000122153975,5,5,"L'appel a été résolu à ma satisfaction par Hakim, par contre le problème à la base de l'appel est toujours présent.  Il y a un manque flagrant de communication entre les départements de Bell ainsi qu'avec les clients.  Alors que j'ai passé plusieurs jours à attendre que l'internet soit branché après un déménagement, on n'a cessé de me répéter que ça allait automatiquement se faire le lendemain.  Ensuite, on envoie un technicien sans prendre de rendez-vous avec moi, durant les heures normales de travail.  Bien sur que je ne suis pas là pour lui ouvrir la porte!! S'en suit une longue série de problèmes: rdv pris mais plage horaire non respectée par le technicien, techniciens qui rapportent à la centrale que le problème est résolu alors que clairement rien n'avait été fait, techniciens qui se présentent finalement pour être incapable de résoudre le problème (ni de trouver les fils, ni même de faire un trou dans le mur), etc.  Le tout ayant duré plus de 2 semaines.",1
306592,28-DEC-11,27-DEC-11,Moises,,en,174.91.41.18,golds57@sympatico.ca,14377756,000000122146092,5,5,,5
306593,28-DEC-11,27-DEC-11,Tony,,en,64.231.246.148,michaelbrown@sympatico.ca,14381912,000000122153612,1,2,"I reported that someone had hacked into my sympatico account and was now sending out e-mails asking for money. All I got from your rep was 'it isn't our fault' and e-mail to abuse@sympatico.ca. An e-mail address that isn't accepting maile because it's full. Since this guy hacked into Bell's system (I didn't give him my password) I would think this would be a concern to you but apparently not.

It was very poorly handle. I would think you have a fraud squad or some technical group that helps with these problems.",2
306594,28-DEC-11,27-DEC-11,Jessica,,en,69.156.7.106,whoule@sympatico.ca,14386472,000000122154702,5,5,nothing,4
306595,28-DEC-11,27-DEC-11,Nathan,,en,174.93.44.102,jmharris@sympatico.ca,14379274,000000122146682,2,3,each agent should be able to view a customer's entire account and also see the activity on each account.  Lso do not constantly put people on hold! computers are fast these days!,2
306596,28-DEC-11,27-DEC-11,Ronald,,en,184.145.113.22,ti_claude@sympatico.ca,14385850,000000122153933,5,5,no comments at this time.,5
306597,28-DEC-11,27-DEC-11,Mohamed,,en,65.92.197.208,donmcclure@sympatico.ca,14376336,000000122155216,5,5,,5
306598,28-DEC-11,27-DEC-11,Nischal,,en,69.159.76.23,tim_shirley@sympatico.ca,14385868,000000122153098,4,4,"First tech rep  more experienced

",4
306599,28-DEC-11,27-DEC-11,Wajdi,,fr,69.157.89.65,jacinthe.therrien@sympatico.ca,14378598,000000122149064,4,5,,5
306600,28-DEC-11,24-DEC-11,Thitola,,en,174.91.6.240,wabbott5@sympatico.ca,14355618,000000122113297,5,4,the lady i spoke to was very helpful and helped solved the problem,4
307151,28-DEC-11,27-DEC-11,Zied,,fr,69.157.169.77,nosa@sympatico.ca,14382746,000000122155600,1,1,Au début de la conversation j'ai avisé l'agent que j'ai passé plus d'une heure avec un agent la veille et qu'à la fin il m'a transféré à un niveau superieur.  J'ai donc demandé à communiquer directement à ce niveau superieur que s'il peut me résoudre la situation en 5 minutes.  En fait il a pris une autre heure pour enfin me communiquer au niveau supérieur que lui aussi à fait exactement ce qu'il a fait sans me résoudre le problème.  Je suis excessivement décu du service. Quoique l'agent était bien courtois.  mais ce n'est pas suffisent pour me satisfaire ni pour satisfaire à mes actions de BCE.,
307152,28-DEC-11,27-DEC-11,Carlos,,en,70.50.175.159,gernpat@bell.net,14377552,000000122148651,5,5,language barrier is always a problem,4
307153,28-DEC-11,27-DEC-11,Mir,,en,207.35.74.165,tilakp@sympatico.ca,14385862,000000122143080,2,3,"He should understand the knowlege what i have in computers,without expecting me to know all buttons and switches on the screen,
he can be little polite,the words are little be agressive at laest for me.
He said i could get more speed if i pay more money,after little converstion he said its not avilable in my area.I feel he treated me as dum customer,i have been with sympatico for more than 10 years,bad experience with this gentlemen.Mihra (907)

Thank you",5
307154,28-DEC-11,24-DEC-11,Mohamoud,,en,64.229.22.132,dan.b2002@sympatico.ca,14350180,000000122112170,4,4,Unless you have same day service when a modem breaks down with a customer not much more could be done.  My only question is will I be getting a credit for the 4 days of not having internet service?,4
307155,28-DEC-11,27-DEC-11,Ahlem,,fr,67.68.192.216,guy.lallier@sympatico.ca,14377908,000000122142756,5,4,,5
307156,28-DEC-11,27-DEC-11,Mary,,en,65.92.170.86,rosedends@bell.net,14384326,000000122141095,4,4,"upgrade your internet speed service in Chambly, Quebec",2
307157,28-DEC-11,27-DEC-11,Jamel,,fr,67.68.252.194,p_simard87@sympatico.ca,14382916,000000122154864,5,5,,5
307158,28-DEC-11,26-DEC-11,Edgardo,,en,174.91.6.160,jginn@sympatico.ca,14366296,000000122122855,1,1,offer unlimited download,1
307159,28-DEC-11,27-DEC-11,Dinesh,,en,64.229.227.79,vdowding@sympatico.ca,14386206,000000122154416,5,4,,4
307160,28-DEC-11,27-DEC-11,Gavin,,en,70.27.22.215,g.tigger@sympatico.ca,14377352,000000122154395,5,5,Nothing,5
307161,28-DEC-11,26-DEC-11,Brett,,en,70.52.7.250,stevenfox@sympatico.ca,14371254,000000122124924,5,5,Provide staff with more information about discounts.,4
307162,28-DEC-11,27-DEC-11,Charles,,en,70.26.62.235,j.r.d@sympatico.ca,14378564,000000122159694,5,5,,5
307163,28-DEC-11,27-DEC-11,Faouzia,,fr,65.92.166.105,dianemic@sympatico.ca,14376098,000000122143731,5,5,rien.  J'étais entièrement satisfaite du service que j'ai reçu.,5
307164,28-DEC-11,24-DEC-11,Hency,,en,76.67.23.42,janetblake@sympatico.ca,14351720,000000122111833,5,,"We have received several more of these calls saying that our computer is corrupted and is spreading malicious content onto the internet. I have a very hard time trying to understand what the person (who indicates he is calling on behalf of Bell) is saying. I am not that computer literate and as I cannot understand what the person is saying because of their accent, I don't know if this is a legitimate call from an actual Bell representative or a scam.
I am not ready to give anyone access to my computer unless I am positive they are a legitimate Bell representative and I can actually understand what they are saying. 
The representative I spoke with (Hency) was very helpful and provided me with a phone number and web address for Phonebusters. I must say I felt some measure of relief after talking with her.",5
307165,28-DEC-11,27-DEC-11,Arbi,,fr,67.71.118.39,cocobrodeur@sympatico.ca,14375214,000000122160477,5,5,"tout était excellent, merci.",5
307166,28-DEC-11,27-DEC-11,Marcos,,en,76.69.239.74,agbullit@sympatico.ca,14372974,000000122139891,4,5,not require a cell phone number to send a pass code as we don't have a cell phone.,4
307167,28-DEC-11,24-NOV-11,Alexandra,,en,76.67.202.101,jean-louise@sympatico.ca,14089218,000000121471508,5,4,"All O.K. Keep up the good work
Alexandra,did everything possible.I had to return my computer to the company.
Just received it bck after 5 weeks.
The reason for the delay in answering this survey. Thank you",5
307168,28-DEC-11,27-DEC-11,David,,en,76.64.47.144,carma.brown@sympatico.ca,14374596,000000122153490,5,4,"Dave, the Rep. I spoke to was very clear in his speech and understood what I required and was able to deal with it without a problem or undue delay.  Thanks Dave",5
307169,28-DEC-11,23-DEC-11,Abdulkarim,,en,70.49.30.100,pdfletcher@bell.net,14345678,000000122091712,4,4,,4
307170,28-DEC-11,23-DEC-11,John,,en,70.49.30.100,pdfletcher@bell.net,14345682,000000122092790,4,4,,4
307171,28-DEC-11,23-DEC-11,John,,en,70.49.30.100,pdfletcher@bell.net,14345680,000000122092901,4,4,,4
307172,28-DEC-11,27-DEC-11,Maurice,,en,64.231.85.73,cox.p@sympatico.ca,14375320,000000122158201,5,5,,5
307173,28-DEC-11,27-DEC-11,Walter,,en,50.101.223.38,lacroix.a@bell.net,14380350,000000122144267,4,5,,
307174,28-DEC-11,27-DEC-11,Elvis Francisco,,en,69.158.113.124,jack.coates@sympatico.ca,14378606,000000122158070,5,5,Very helpful,5
307175,28-DEC-11,27-DEC-11,Danielle,,en,184.148.69.55,emuszak@sympatico.ca,14376830,000000122139780,4,4,"Put more detail in my bill so I would not have to call. When billing changes takes so long to show, Bell should not assume customers remember what was said months ago.",3
307176,28-DEC-11,26-DEC-11,Med Anouar,,fr,174.94.124.79,chaddad@sympatico.ca,14363166,000000122132363,4,3,"vérifier la ligne telephonique, dernierement j'ai des problémes de connection, une fois je commence a composer pour appeler a partir de mon telephone la cennection peuvait revenir",4
307177,28-DEC-11,23-DEC-11,Edward,,en,69.158.21.72,robert.spike@sympatico.ca,14346462,000000122092766,4,4,na,4
307178,28-DEC-11,27-DEC-11,Manel,,fr,76.67.85.247,lamacchietta@sympatico.ca,14380378,000000122146305,5,5,,5
307179,28-DEC-11,27-DEC-11,Mohamed Taher,,fr,184.148.204.32,saphir13@bell.net,14384678,000000122146959,5,5,tout est correct,5
307180,28-DEC-11,22-DEC-11,Ritwik,,en,70.54.140.146,lilliancooper_8@sympatico.ca,14331840,000000122069954,5,5,,4
307181,28-DEC-11,27-DEC-11,Karingula,,fr,174.94.70.113,nello.camisa091@sympatico.ca,14382524,000000122144908,1,,fisrt thing why is this in french i dont mind french. your product is no good internet fibe is no good half of the time it doesnot work uses up to much band with i bet just answering this survay used up 500mb fix it if u can ,1
307182,28-DEC-11,18-DEC-11,Ksouri,,fr,70.51.201.34,lise.leblond@sympatico.ca,14292846,000000121971255,5,5,,5
307183,28-DEC-11,27-DEC-11,Ali,,en,64.231.60.90,mike.bocock@sympatico.ca,14382016,000000122149116,1,1,The first person I spoke with didn't help me at all.  I asked to speak with a Canadian Rep. and was told I could not then when she could answer my question she put me onto a Rep. in my area in Canada.  Sort of questioning isn't it.  The Canadian Rep.did help me solve the problem.  GET RID OF THE OVERSEAS REPRESENTIVES.....,3
305561,28-DEC-11,23-DEC-11,Eya,,fr,65.93.127.55,stephanie.themens@bell.net,14347408,000000122082156,3,1,"La première personne n'avait pas les compétences pour répondre aux questions.  Le second, par contre était génial.  Cependant, le problème n'est pas réglé, les interruptions se poursuivent et nous quitterons Bell dès que possible.  Le service Internet cause des problèmes depuis le tout début de notre abonnement, il y a environ 8 mois.",1
305562,28-DEC-11,27-DEC-11,Hugo,,en,64.231.44.222,davidwm@sympatico.ca,14375766,000000122158719,5,5,"Not a thing, the problem was resolved with in minutes by Hugo.",5
305563,28-DEC-11,27-DEC-11,Amanda,,en,70.31.44.162,nqwasmi@sympatico.ca,14382762,000000122140960,5,5,You could have call me first to resolve the issue,4
305564,28-DEC-11,27-DEC-11,Jessica,,en,67.68.48.124,leonidasm@bell.net,14380530,000000122144784,5,5,,5
305565,28-DEC-11,27-DEC-11,Alex,,en,76.64.36.11,dehook@sympatico.ca,14375886,000000122157362,3,3,Communication between the call centre and the field service rep is very poor. Notes made by the telephone people are not relayed to the guy who shows up at my house. I have to fill the tech in each time regarding why he is at my home. He says he has no access to the notes made by the telephone rep. This has been the case with all 4 techs who have come to my home in the last 6 months.,3
305566,28-DEC-11,26-DEC-11,Francis,,en,67.68.37.5,rjknott@bell.net,14370152,000000122128564,4,4,The problem took more than one call to resolve.  It should have been resolved with the first call,3
305567,28-DEC-11,26-DEC-11,Karla,,en,70.48.236.155,seb555@sympatico.ca,14370820,000000122133064,5,5,"Not a thing Karla was very helpful and did a perfect job, setting me up with my new laptop.
",5
305568,28-DEC-11,27-DEC-11,Nadine,,fr,70.30.224.109,gigger48@sympatico.ca,14377620,000000122145051,5,5,,5
305569,28-DEC-11,27-DEC-11,Rahali,,fr,67.68.177.234,labr6@sympatico.ca,14380330,000000122154113,5,4,"Ce technicien malgré les plusieurs essais a su très bien règler les problèmes de connexion je l'ai vraiement apprécié.  Je ne suis pas déçu des techniciens de chez Bell, ils sont très bien.",5
305570,28-DEC-11,27-DEC-11,Darwin,,en,70.30.52.156,glennthompson@sympatico.ca,14377724,000000122146518,4,3,"Lots of waiting for service initially and then while the tech expert in vestigated.
A tech is coming to our home today and that is fast service",5
305571,28-DEC-11,27-DEC-11,James,,en,64.229.67.54,ohpuyda7@sympatico.ca,14382796,000000122143850,5,5,could have called me and gave me the info.I think it would be good to call youyr clients at least once a year to let them know what is available.,5
305572,29-DEC-11,27-DEC-11,Aymen,,fr,64.228.82.7,jcqs_rcn@sympatico.ca,14378872,000000122153801,1,3,"Ne s'est jamais excusé ou n'a donné d'explications sur un retard de 6 jours pour l'envoi d'un modem de remplacement;
l'objet a été reçu 2 jours plus tard, tel que prévu.
Total d'attente 8 jours pour ce qui aurait dû en prendre 2.",1
305573,29-DEC-11,28-DEC-11,Khan,,en,70.48.75.128,jandyrodger@sympatico.ca,14393616,000000122169203,3,4,"Do a couple of tests to make sure it is working right. I am still having trouble
opening my 'e' mails.",4
305574,29-DEC-11,28-DEC-11,Thitola,,en,70.49.107.68,gary.noni@sympatico.ca,14392108,000000122187030,4,4,,4
305575,29-DEC-11,27-DEC-11,Irving,,en,74.15.24.181,don.quan@sympatico.ca,14376310,000000122145568,5,5,,4
305576,29-DEC-11,28-DEC-11,Nagesh,,en,184.148.117.63,ln.kerswill@sympatico.ca,14395954,000000122165976,4,3,"I had difficulty hearing the agent, which he and his supervisor are both aware of.  Also, after changing my email password the agent supposedly did something to ensure I would not have to key in my password everytime I go into the mail or send a message.  It does not work.",5
305577,29-DEC-11,28-DEC-11,Julio,,en,65.95.9.162,baxter.laura@sympatico.ca,14388300,000000122184364,3,,,
305578,29-DEC-11,28-DEC-11,Med Wacef,,fr,67.71.77.161,lagallante@sympatico.ca,14395446,000000122184955,5,5,rien de plus un excellent service,5
305579,29-DEC-11,28-DEC-11,Sowmya,,en,207.164.79.18,isaba@sympatico.ca,14393332,000000122171065,4,4,I would prefer to be serviced by Canadian employee.,5
305580,29-DEC-11,28-DEC-11,Naveenkumar,,en,69.157.60.17,rgleal@bell.net,14399350,000000122179846,5,5,,5
305581,29-DEC-11,28-DEC-11,Naveenkumar,,en,70.49.124.10,e.skerrett@sympatico.ca,14391202,000000122175912,4,3,,4
305582,29-DEC-11,22-DEC-11,Aprajit,,en,74.15.81.157,sigco@sympatico.ca,14335626,000000122074701,2,1,The problem still exists.,
305583,29-DEC-11,27-DEC-11,Cristobal,,en,64.231.84.118,cdekon1@bell.net,14374748,000000122148624,5,4,it was very helpful.,5
305584,29-DEC-11,26-DEC-11,Manoranjith,,en,70.26.134.36,aliyahmiriam@sympatico.ca,14361852,000000122126353,3,3,,
305585,29-DEC-11,27-DEC-11,Ronda,,en,174.91.10.50,ann.wilkins@bell.net,14373396,000000122141286,3,4,asked  for the new info be sent to my e mail address-not done-hopefully will get in the mail,4
305586,29-DEC-11,28-DEC-11,Eric,,fr,174.92.170.3,francois015@sympatico.ca,14391866,000000122176740,4,3,confirmation incomplète,5
305587,29-DEC-11,26-DEC-11,Jhon,,en,70.48.6.7,dandjpatterson@sympatico.ca,14363754,000000122128267,5,5,No issues.  Juan took over the screen and helped us whereas I could not have followed the web instructions.,5
305588,29-DEC-11,28-DEC-11,Priyanka,,en,74.142.243.78,lbfletcher@sympatico.ca,14395562,000000122163382,4,4,the girl was very good and patient with me but spoke quickly and sometimes was hard to understand,4
305589,29-DEC-11,28-DEC-11,Omar,,en,204.101.237.139,jasonwilliam1@bell.net,14393686,000000122177500,,,"Have modems available at bell world stores. My modem needs replacement and I have to wait four business days for one to be mailed to me. Every time I interact with Bell, I am very very very unsatisfied. Your customer service is the worst I have ever experienced.",1
305590,29-DEC-11,28-DEC-11,Naveenkumar,,en,70.29.246.161,c__randle@sympatico.ca,14389116,000000122185969,2,2,Solve the problem and/or call back as was scheduled.,
305591,29-DEC-11,28-DEC-11,John,,en,174.91.157.95,willie.wham@sympatico.ca,14402190,000000122186067,5,4,,4
305592,29-DEC-11,28-DEC-11,Taoufik,,fr,70.30.178.194,moniquedepeyre@sympatico.ca,14397736,000000122184978,5,5,"nous envoyer votre représentant,à la maison plus tôt.J'ai du rapporter le problème plusieures fois  avant de recevoir votre représentant. On essayait toujours de règler le problème à partir du téléphone.",4
305593,29-DEC-11,27-DEC-11,Karla,,en,174.95.213.51,kyle.parson@sympatico.ca,14380290,000000122150385,4,4,,5
305594,29-DEC-11,28-DEC-11,Leslie,,en,184.147.43.38,john.shirreff@sympatico.ca,14394412,000000122162128,5,5,,5
305595,29-DEC-11,23-DEC-11,Ibtissem,,fr,70.29.220.188,marceauc@sympatico.ca,14344184,000000122081785,1,1,"Prendre le temps d'écouter mon problème au lieu de dire que tout ètait correct.
cette situation va m'amener à aller chez votre compétiteur . Très désolant car je suis cliente depuis + de 20 ans",1
305596,29-DEC-11,28-DEC-11,Gunson,,en,74.12.88.111,edward.tonus@sympatico.ca,14391286,000000122183556,5,5,,5
306109,28-DEC-11,27-DEC-11,Mohamoud,,en,142.76.1.62,joanneflint@sympatico.ca,14379352,000000122159299,4,4,The employee could have been a bit more friendly.  Overall he did a very good job.,4
306110,28-DEC-11,27-DEC-11,Arthi,,en,174.95.56.25,aegbert@sympatico.ca,14372950,000000122148498,5,5,nothing,5
306111,28-DEC-11,27-DEC-11,Jhon,,en,64.229.96.167,hnbwilliams@sympatico.ca,14378200,000000122157590,5,5,,5
306112,28-DEC-11,27-DEC-11,Ajay,,en,76.64.107.247,mustangpatti@bell.net,14382412,000000122146622,4,5,not a thing the tech was great thanks so much,3
306113,28-DEC-11,26-DEC-11,Patricia,,en,74.14.21.201,richard.cowing@sympatico.ca,14370054,000000122131855,4,,A new router/modem is being sent to me I will know if my issues are resolved after I receive it,4
306114,28-DEC-11,27-DEC-11,Mohamed Ali,,fr,174.92.203.211,maroisp@bell.net,14381456,000000122150039,5,5,,5
306115,28-DEC-11,27-DEC-11,Marwen,,en,69.159.8.244,richercharles@sympatico.ca,14384020,000000122145340,5,5,too many options to get to speak to a person,3
306116,28-DEC-11,27-DEC-11,Jeanette,,en,174.95.219.178,doug_raine@sympatico.ca,14376372,000000122152958,5,5,,5
306117,28-DEC-11,27-DEC-11,Nelly,,en,207.164.125.86,kgibsongsi@bell.net,14380070,000000122156574,1,1,"Tell the customer how to have the problem resolved rather than telling them to cancel, as Bell does not make mistakes.
Also please send me an address where I can take the modem to be checked out.
In any circles hanging up is not the answer or is this just another problem with Bell. Your Ajax outlet said if the modem does not work then cancel the service.",1
306118,28-DEC-11,27-DEC-11,Timmy,,en,70.31.53.218,randpjerry@sympatico.ca,14383712,000000122142639,5,5,The entire process was VERY slow,5
306119,29-DEC-11,28-DEC-11,Catherine,,en,70.29.242.239,bhooker@sympatico.ca,14388578,000000122177285,1,1,"I have a simple problem that Bell Canada should have been able to resolve in a matter of minutes. Instead I was passed from ''chat'' agent to ''chat'' agent before finally being able to ''speak'' with an agent from India. The person was polite, but given that  I could barely hear her, I asked that she transfer my call to a Canadian agent. I was told that this was not possible but I was given the option of speaking to her supervisor. I declined since I had already spent over an hour of my time on two separate occasions on this matter, and given the poor quality of the phone connection I did not expect any improvement in my situation.
You have asked me what you could have done better to improve my experience. When I asked to speak to a Canadian agent you should have been able to comply with my request. I understand that using Indian call agents is less expensive than Canadian agents, but when you frustrate your clients to the point of them considering a change in telecom providers  you are not doing your shareholders any favours.
Here is my bottom line. Please have one of your Canadian agents call me before January 1, 2012 in order to assist me in resolving my problem with your company. If I do not hear from one of your Canadian agents by January 1, I will conclude that my business was not worth your effort and that I should explore other options for my telephone, Internet, and television requirements.
Thank you for your attention to this matter. Brent Hooker, 450-829-3543, a loyal Bell customer for over 30 years.",1
306120,29-DEC-11,28-DEC-11,Mohamed Nidhal,,en,70.31.224.207,m.massaad_1@sympatico.ca,14396326,000000122163229,4,4,,4
306121,29-DEC-11,28-DEC-11,Sujay,,en,65.94.132.118,sharris21@bell.net,14400452,000000122167006,4,4,nothing,5
306122,29-DEC-11,27-DEC-11,Luis,,en,74.15.46.35,shawnce@sympatico.ca,14384942,000000122148727,5,5,,4
306123,29-DEC-11,27-DEC-11,Naim,,fr,70.30.195.227,ylgraph@sympatico.ca,14386656,000000122149084,1,1,"Le technicien nous a envoyé promené en nous disant qu'il ne s'occupait que des produits de Bell, alors que nous avions besoin de soutien pour connecter des produits vendus par Bell aux services Internet de Bell.",1
306124,29-DEC-11,27-DEC-11,Sonia,,fr,70.30.195.227,ylgraph@sympatico.ca,14386658,000000122144951,,,"Malheureusement, j'ai coupé la ligne en voulant changé de téléphone, alors je ne peux commenter les services reçus.",
306125,29-DEC-11,27-DEC-11,Ahmed,,fr,70.30.195.227,ylgraph@sympatico.ca,14386660,000000122146902,2,2,Le technicien nous a référé au fabricant Sony.,
306126,29-DEC-11,27-DEC-11,Hourry,,fr,75.98.19.140,nicoleca@bell.net,14382612,000000122146255,5,5,pour ma part tout est super chaque fois que j'aie besoin des services de bell,5
306127,29-DEC-11,28-DEC-11,Melvin,,en,70.55.15.248,mrpbody@sympatico.ca,14397820,000000122170188,5,5,,5
306128,29-DEC-11,21-DEC-11,Fathi,,fr,67.68.90.189,lucbeauregard1@sympatico.ca,14319410,000000122038796,1,1,Je n'ai pas parlé a personne.Apres 20 minutes d'attente la ligne c'est coupé.,
306129,29-DEC-11,28-DEC-11,Hassiba,,fr,184.144.144.65,grangergilles@sympatico.ca,14392594,000000122167471,5,5,Vous n'auriez pas plus faire mieux selon moi.  Votre service a été vraiment bon je vous en remercie beaucoup.   Passez de belle fêtes tout le monde.,5
306130,29-DEC-11,28-DEC-11,Lisa,,en,74.15.242.162,dorj.riseboro@sympatico.ca,14391006,000000122175920,3,1,"Your representative was helpful but we have been dealing with the same problem for over two years. We are paying top dollar and not receiving any internet!!! Check my records, I don't check my e-mail because I don't have the time to wait, wait and wait for the server. Check your data, you know how bad our service is. Based on your next question I would never recommend BELL. What a joke this survey was suppose to take me 5 minutes to complete, now its almost a 1/2 hour!!!!!!  ",1
306131,29-DEC-11,29-NOV-11,Luis,,en,207.219.69.141,dbaccari@sympatico.ca,14140210,000000121577237,5,5,nothing  ,5
306132,29-DEC-11,28-DEC-11,Zulfiquar,,en,50.101.153.141,steveandlaura@sympatico.ca,14400938,000000122179624,5,5,"Nothing.  He even called me back the next day to make sure everything worked!  Awesome service!
",5
306133,29-DEC-11,28-DEC-11,Ayesha,,en,76.71.74.142,rorita@sympatico.ca,14399754,000000122169276,4,3,,4
306134,27-DEC-11,26-DEC-11,Afef,,fr,70.26.208.245,mauricebrizard@bell.net,14368338,000000122123516,4,5,,4
306135,28-DEC-11,27-DEC-11,Edwin,,en,74.114.101.66,mbertone@sympatico.ca,14381668,000000122156114,5,5,,5
306136,28-DEC-11,27-DEC-11,Aleem,,en,184.148.148.244,tom.reilly032@sympatico.ca,14385960,000000122154136,4,2,"The representative was excellent. He did his best but your security service, in my experience, is unreliable. I have used Norton and McAfee in the past and never had as much trouble. Dont blame the rep.",2
306137,28-DEC-11,26-DEC-11,Karla,,en,70.48.216.40,jcondotta1@sympatico.ca,14366126,000000122134500,4,4,,4
306138,28-DEC-11,26-DEC-11,Salvador,,en,70.50.222.80,deanje@sympatico.ca,14363964,000000122134197,4,4,,4
306139,28-DEC-11,27-DEC-11,Zaid,,en,174.92.53.166,francisdawson@sympatico.ca,14377218,000000122138580,5,5,it was just fine,5
306140,28-DEC-11,27-DEC-11,Vijay,,en,65.95.49.30,morganti@sympatico.ca,14382290,000000122159070,5,5,Can't think of anything,5
306141,28-DEC-11,27-DEC-11,Bernard,,en,70.50.61.249,ee.balogh@sympatico.ca,14376692,000000122154623,5,5,,4
306601,28-DEC-11,27-DEC-11,Anah,,en,70.55.141.5,valerie.mollard@sympatico.ca,14386176,000000122148447,5,4,nothing,5
306602,28-DEC-11,27-DEC-11,Hemavathi,,en,69.159.73.54,sarfat@bell.net,14384694,000000122142545,5,5,"Nothing, she got us up and running again very quickly and efficiently, one can't ask for more.",5
306603,28-DEC-11,27-DEC-11,Luis,,en,70.48.4.145,locusland@sympatico.ca,14380754,000000122159625,4,4,"You could explain why my internet speed continually declines to about 25% of the speed I am supposed to receive. I have complained about this problem 3 times -it is resolved temporarily, but then the speed declines again, and requires another complaint.",3
306604,28-DEC-11,27-DEC-11,Abdulkarim,,en,64.231.160.140,casadebt@bell.net,14374674,000000122156042,3,1,Not have left me on hold for 30 mins first time I called. I have had two more technicians work on the problem.  One was to call me back in 30 mins (last night) - I'm still waiting.  Call today w. Sukumar was successful.  He gets my vote.,3
306605,28-DEC-11,27-DEC-11,Carmen,,en,69.158.82.160,phil.oneill@sympatico.ca,14383252,000000122143777,5,4,Faster response. Long wait to speak with a rep.,5
306606,28-DEC-11,21-DEC-11,Med Wacef,,fr,64.228.82.187,richardtremblay69@sympatico.ca,14322198,000000122043737,1,4,"plus vite le tout a ete tres long trop
le probleme a ete resolu seulement aujourd`hui le 28 dec 2012
mauvaise facon de proceder",3
306607,28-DEC-11,25-DEC-11,Matthew,,en,70.52.182.102,debcornwall@sympatico.ca,14357158,000000122120530,5,4,"Nothing, I felt Matthew was great, he listened to my issue and tried many different ways to help me resolve it.",5
306608,28-DEC-11,27-DEC-11,Maria,,en,76.71.218.130,jo-anne.suarez@sympatico.ca,14379310,000000122152005,5,5,,5
306609,28-DEC-11,21-DEC-11,Drew,,en,64.231.49.162,dougwend@sympatico.ca,14315226,000000122054671,5,4,"Although Drew was extremely helpful, It took too many calls, over a 2 month period of frustration to finally resolve, and upgrade my phone, internet, and tv services. Bell does not seem to want to retain loyal, long time, good paying customers - maybe that is changing?  Does it take a customer getting frustrated to the point of cancelling before their concerns are taken seriously?

I would like to thank your Drew though!!
He was most helpful, courteous, understanding, and cheerful throughout.
Frankly - he saved Bell a customer who was ready to cancel all.  He should be commended.",3
306610,28-DEC-11,27-DEC-11,Leni,,en,70.55.67.217,n.priftakis@sympatico.ca,14382480,000000122141629,5,5,everything was done promptly with very clear explanations.,5
306611,28-DEC-11,27-DEC-11,Shashank,,en,69.158.169.105,rogerdesjardins_15@sympatico.ca,14384238,000000122148642,4,3,don't know for sure,4
306612,28-DEC-11,27-DEC-11,Haricharan,,en,68.171.233.225,alandlori@sympatico.ca,14373076,000000122156740,4,4,,3
306613,28-DEC-11,27-DEC-11,Divya,,en,76.69.105.78,dwj@sympatico.ca,14376544,000000122160345,4,4,,5
306614,28-DEC-11,27-DEC-11,Bismiya,,en,65.92.191.120,mark_holmes8@sympatico.ca,14381426,000000122141438,5,5,Faster access to a human being,5
306615,28-DEC-11,27-DEC-11,Wilson,,en,174.92.35.18,dennis-dpsigns@bell.net,14375958,000000122157117,2,3,"whats the point of paying $50./mo.to bell media to use the internet and then have bell's tv channels  charge to watch tv programs, this sound like you r tying to monopolize this area of the media with rogers. I can click on usa comedy central to watch their shows the next day for free.then again usa is I think sort of still a open society unlike canada which is run for the mother land beening socialist society",1
306616,28-DEC-11,27-DEC-11,Ayesha,,en,64.229.6.65,joefitzgerald@sympatico.ca,14379414,000000122148199,4,4,,4
306617,28-DEC-11,27-DEC-11,Cherif,,fr,65.92.28.240,laurent.thibault@sympatico.ca,14380422,000000122145538,5,5,,5
306618,28-DEC-11,27-DEC-11,Ronald,,en,64.229.67.161,robert.fournier011@sympatico.ca,14384118,000000122146496,3,3,"On Sept.12,2011 I was called regarding an update to my internet. the details of whitch included a new modem @ $49.95 and usage insurance @$2.50. The transaction #A95E24S9. None of this was completed. Yesterday I called to find out why and was told there was no transaction or record of it. I tried to rdo this but the insurance was refused @ $2,50 and I am being charged $5.00 much to my chagrin.",3
306619,28-DEC-11,21-DEC-11,Mahrane,,fr,50.101.178.38,france.jbeaulieu@bell.net,14315956,000000122053466,4,5,,5
306620,28-DEC-11,27-DEC-11,Reina,,en,76.64.197.102,capcom@sympatico.ca,14374568,000000122149803,5,5,,5
306621,28-DEC-11,27-DEC-11,Pradheep Kumaar,,en,76.64.98.133,pmplante@bell.net,14383424,000000122146059,5,5,Have the ability to be connected to a Canadian Bell representative when asked to do so.,4
306622,28-DEC-11,27-DEC-11,Anne-Marie,,en,70.24.113.203,susan.elbertsen@sympatico.ca,14385462,000000122159604,5,5,The service was great. There is nothing I can think of to improve it. Fast and efficient,5
306623,28-DEC-11,25-DEC-11,Emely,,en,76.65.26.177,wiltranter@sympatico.ca,14361212,000000122116219,4,4,,4
306624,28-DEC-11,27-DEC-11,Islem,,fr,184.145.174.214,jourdain.giroux@sympatico.ca,14379566,000000122142875,5,5,,5
306625,28-DEC-11,27-DEC-11,Nisha,,en,65.94.44.228,g.hofmannreuter@sympatico.ca,14377342,000000122145076,1,1,people who can speak clearly not with there accent,2
306626,28-DEC-11,27-DEC-11,Aurea,,en,72.38.82.174,michele.gaboury@sympatico.ca,14381942,000000122148723,4,4,,4
306627,28-DEC-11,27-DEC-11,Carolina,,en,65.95.137.67,janet.elley@bell.net,14378760,000000122140926,4,4,,3
306628,28-DEC-11,27-DEC-11,Dharma,,en,65.93.167.245,daniel1970@bell.net,14375579,000000122147361,1,1,got push around to 4 diffrent ppl and and still have not answer my question i guess i will have to go to videotron was on the phone with these bums for 45 min and couldnt answer anything properly ,1
306629,28-DEC-11,27-DEC-11,Bedre,,en,70.31.2.228,binhha2009@bell.net,14374056,000000122152278,5,4,,5
306630,28-DEC-11,27-DEC-11,Alpha,,en,207.164.79.101,themulders@sympatico.ca,14385788,000000122153645,3,3,I've had bell Internet for several years and I've spent a lot of time on the phone with tech support. I'm hoping to receive my third fibe wireless modem in the next day or so. The first two only worked for a few months before the wireless connection became intermittent.  I'm currently very frustrated with your product. If I run into anymore problems I'll be switching to cable. ,3
306631,28-DEC-11,27-DEC-11,Sergio,,en,174.91.73.179,hneita@bell.net,14378202,000000122153114,2,2,Greater knowledge by rep.  ,3
306632,28-DEC-11,27-DEC-11,Souihi,,fr,69.157.129.136,yolande_damour@bell.net,14386664,000000122143901,4,4,,4
306633,29-DEC-11,28-DEC-11,Kayange,,en,174.91.101.24,joseph.brown@sympatico.ca,14394516,000000122162657,4,4,"In this case, nothing, other than to say the circumstance should not have happened, to necessitate a call to you.",4
306634,29-DEC-11,28-DEC-11,Vidya,,en,76.64.150.90,sandiallan@sympatico.ca,14400102,000000122173046,2,2,I would think it rather imperative that a customer service representative speak English so that the customer could understand them.,2
306635,29-DEC-11,28-DEC-11,Alex,,en,70.51.248.42,tdewolf@sympatico.ca,14401266,000000122164517,5,4,,5
307184,28-DEC-11,26-DEC-11,Tracey D,,en,70.24.95.141,waynelotz@sympatico.ca,14372123,000000122134968,5,5,update music while placed on hold,5
307185,29-DEC-11,28-DEC-11,Bernard,,en,65.95.209.74,jdesa@sympatico.ca,14393786,000000122174645,5,5,,5
307186,29-DEC-11,29-DEC-11,Asra,,en,74.12.226.12,veneranda@sympatico.ca,14401864,000000122187202,5,5,"I am very upset that the first 2  people who were very sincere and nice did not solve the problem, had me contact ACER my laptop company where I had to pay $149. for the year, with NO results, as they sent me back to Bell saying that the password on the Modem was wrong... when I finally called BELL in the last effort, this one, aftermidnight..the lady solved the problem in 10 min.  why did the other BELL guys did not try the Modem password, I asked her... she does not know.  
Meanwhile, I had to pay $149. to ACER at the suggestion of BELL technicians, and even suggesting and giving me the telelphone number of 2 places (like Future Shop) to get technicians to come in... as the problem ""is not with BELL or the Internet"".  NOT TRUE.  As the problem was solved by the last BELL represenative, ...so why am I paying $149. for something that BELL technicians solved in the end in 10 min.
Not acceptable to me. Please contact me to resolve this issue.",
307187,29-DEC-11,25-DEC-11,Kanchumarthi,,en,70.31.74.31,jmahoney15@sympatico.ca,14358396,000000122115478,5,5,,4
307188,29-DEC-11,28-DEC-11,Mohamed,,fr,65.93.48.143,bourque.alain10@sympatico.ca,14388838,000000122181876,5,5,demande comble,5
307189,29-DEC-11,28-DEC-11,Jason,,en,50.101.141.24,welmorg@sympatico.ca,14402108,000000122176025,4,4,,4
307190,29-DEC-11,28-DEC-11,Chuck,,en,74.12.226.12,veneranda@sympatico.ca,14401860,000000122174132,,1,"I am upset that i was advised to call ACER the company of my computer to resolve this.. and even suggested that I get a rep from Future Shope (and gave me the telephone number)... and finally after paying $149. to ACER, no results, back to BELL as they said it was the problem with the password on the Modem... and as the last BELL technician solved it, that was a fact.  So, why was I sent to ACER to pay $149. for nothing, when it was BELL who had to resolve it (ACER informed me that it was the problem with the password on the modem)... and the last BELL technician SOLVED IT.  It was the problem with BELL modem, so why did I hav e to contact ACER and pay $149. for something that the BELL technician should have resolved, and the last BELL technicain did resolve.
Not acceptable to me to be out $149. for something that BELL technicians could have, and finally, did resolve!!!!",
307191,29-DEC-11,24-DEC-11,Ritwik,,en,76.64.119.143,ingomolly@sympatico.ca,14351578,000000122110535,5,5,,5
307192,29-DEC-11,28-DEC-11,Nouha,,fr,76.67.199.56,claudette.moisan@sympatico.ca,14389802,000000122165999,4,4,,5
307193,29-DEC-11,28-DEC-11,Temsu,,en,74.15.22.108,flavio.masciarelli@sympatico.ca,14391746,000000122171991,4,4,,5
307194,29-DEC-11,27-DEC-11,Sofien,,fr,67.70.100.33,fermeanlousie@sympatico.ca,14377072,000000122153188,2,1,"Au lieu de me répondre que ce n'est pas votre problème et que ce n'est pas votre matériel qui posait le problème mais le nouveau matériel acheté et ne faire que m'offrir un autre routeur gratuitement , quand je venais d'en acheter un. Sachez que le problème provenait du nom d'administrateur de réseau et du mot de passe qu'il faut intégrer dans le nouveau routeur pour que la connection puisse se faire. Étant donné qu'il n'y a que Bell qui fonctionne comme ça, j'imagine que votre technicien devait être au courant et aurait pu m'aider. De plus, vous nous appelez pour nous offrir de changer tel ou tel service que nous détenons avec vous moyennant un léger supplément mais qui va améliorer notre sort... mais quand vous pourriez nous offrir quelque chose de gratuit et qui améliorerait vraiment la qualité de service on ne reçoit pas d'appel. La qualité de service ce n'est pas de prendre la commande et d'offrir quelque chose quand il est trop tard mais d'être au devant du client et d'anticiper ses besoins. Vous avez donc beaucoup de chemin à faire de ce côté là...En passant, j'ai tous mes services avec vous, la télé, le teléphone, l'internet et le cellulaire (2 adultes + 2 enfants, donc 4 cellulaires)Pour le téléphone cellulaire de mon mari et moi nous sommes avec solo ils m'ont appelé il y a 2 semaines pour le renouvellement de mon contrat au travail, j'ai demandé à être rappelé en soirée à la maison et je n'ai toujours pas eu de nouvelles... Présentement je pense à me procurer pour la télé un récepteur satellite enregisteur mais je retarde car je sais qu""il n'y aura aucune offre pour les clients existants et que je devrai encore me battre et menacer pour avoir un minimum de service et certaines gratuités. Alors, en clair, si vous êtes capable de lire entre les lignes il y a présentement , dans ce message,  pas 1 mais bien 2 occasions de vous reprendre et d'essayer de m'offrir le service que je suis en droit d'attendre.... ",1
307195,29-DEC-11,28-DEC-11,Sana,,en,67.70.104.71,elizabeth-thompson@bell.net,14391360,000000122179698,5,5,For my problem - nothing.,4
307196,29-DEC-11,28-DEC-11,Dheeraj,,en,74.15.21.164,pdroblyen@sympatico.ca,14398582,000000122183412,4,4,,4
307197,29-DEC-11,28-DEC-11,Gustavo,,en,184.145.5.82,ron_mcauley@sympatico.ca,14399726,000000122175204,4,4,i had to wait on the phone way to long!!!,4
307198,29-DEC-11,28-DEC-11,Carolina,,en,70.54.32.140,barnone3@sympatico.ca,14388276,000000122175866,5,5,,5
307199,29-DEC-11,28-DEC-11,Mariem,,fr,69.156.18.151,mariosta@bell.net,14396794,000000122170758,4,5,"présentement rien d'autre , je suis satisfait du résultat merci",5
307200,29-DEC-11,28-DEC-11,Dilip,,en,174.88.200.172,ronsch@sympatico.ca,14399744,000000122163546,4,4,"Teach your people to answer question definitively. I got the service I asked for, but I phoned again the next day to confirm what I'd heard and there were a few things that the young lady said that kept me from cancelling the order!! Sometimes I wish I could talk to who ever reads these surveys to enlighten them more!!",4
307201,29-DEC-11,27-DEC-11,Sujay,,en,174.89.54.164,mikebart@sympatico.ca,14382044,000000122141350,2,1,"The assistant knew nothing about nellmail /Skydrive and only guessed at what the problem might be, despite taking half an hour to take over my machine and watch what happened.",2
307202,29-DEC-11,28-DEC-11,Khaoula,,fr,67.68.187.94,dupvez@sympatico.ca,14391154,000000122173295,4,4,,4
307203,29-DEC-11,28-DEC-11,Mohammed,,en,64.231.248.232,jbac@sympatico.ca,14393726,000000122161514,5,5,,5
307204,29-DEC-11,27-DEC-11,Mehdi,,fr,65.95.12.115,braia475@sympatico.ca,14374272,000000122144288,1,1,Répondre clairement à ma question concernant une charge additionnelle de 39.98$ sur ma dernière facture du 12 décembre 2011 pour des frais d'utilisation Internet.,3
307205,29-DEC-11,23-DEC-11,Carolina,,en,70.26.163.81,adb.green@sympatico.ca,14337676,000000122100296,1,3,"the customer service rep. did not give truthful information about a replacement part being delivered to me. It was promised for Monday Dec 26 which I questioned given the holiday. She assured me it was correct. The part actually arrived today, dec 29 after a total of 3 calls to Bell, Not impressed",2
305597,29-DEC-11,28-DEC-11,Revathi,,en,70.48.251.192,david.staines@sympatico.ca,14390444,000000122167723,2,2,"every call I have to reset the modem and power on and off, even though it is my second call for the same thing - it al takes too long - generally 30 minutes for the first desk and 20 minutes for the level 2 desk.
The problem TWICE was at the Bell central office for EXACTLY the SAME problem.",3
305598,29-DEC-11,28-DEC-11,Pascal,,fr,74.12.246.231,marolou1@sympatico.ca,14396882,000000122167266,4,1,"
Pour le service aux clients régulier de Bell depuis plusieurs années je trouve que vous n'avantager pas le client à rester avec Bell.Surtout que j'ai toujours été avec Bell.
Louise 819-864-9466 ",
305599,29-DEC-11,27-DEC-11,Khanna,,en,70.27.205.182,ronyvon@sympatico.ca,14384312,000000122151229,5,5,"nothing, the guy i got was sooo patient with me,who ever you are (i can;t remember your name)i sure hope if i need someone in the future it will be you.as a lot of people don't have that kind of patients. thankyou once again.
                            Yvonne",5
305600,29-DEC-11,28-DEC-11,Johanna,,en,174.91.116.244,bryan.ruth@sympatico.ca,14388990,000000122164486,4,4,"Consolidate service for telephone/Internet & Satellite TV by one representative.  
I only wanted to arrange temporary suspension of service.",4
305601,29-DEC-11,29-DEC-11,Alexandra,,en,70.51.25.90,fvaracalli@sympatico.ca,14391986,000000122187395,5,5,,5
305602,29-DEC-11,28-DEC-11,Emmanuel,,en,69.158.161.19,cutis@sympatico.ca,14390116,000000122171561,5,5,i cant think of anything for Bell to improve on. We recevied our power cord the very next day by purolator courrie and the problem with our computer was solved. Thank-You,5
305603,29-DEC-11,28-DEC-11,Joseph,,en,76.64.216.186,virginia.gilbert@sympatico.ca,14401926,000000122166616,4,4,,4
305604,29-DEC-11,28-DEC-11,Evan,,fr,174.88.89.67,gilbert024@sympatico.ca,14392370,000000122172381,4,4,"avoir un seul numéro pourjoindre un conseiller pour les multi services comme le téphone,internet et télévision",4
305605,29-DEC-11,28-DEC-11,Kranthi,,en,76.64.98.17,aldavidson@sympatico.ca,14387526,000000122179421,5,4,"Not much,thanks for the help",4
305606,29-DEC-11,27-DEC-11,Ameer,,en,76.68.22.112,f.hickman@sympatico.ca,14376944,000000122160430,4,3,,5
305607,29-DEC-11,28-DEC-11,Budala,,en,174.92.90.187,6medj@sympatico.ca,14386852,000000122174720,1,1,"1.  When agent answered my request for assistance in Chat, I was unable to reply because the prompt did not appear. When it did and I asked my question, I was cut off in mid stream.
I tried again, got a monility agent: I don't have a mobility phone.   Tried again for another agent, I responded to a question and sent it 3 times, then agent wrote that since he did not receive my reply and there appeared to be a technical problem, he signed off.
PUT THE PROMPT SLASH IN PLACE FOR AN ANSWER.",
305608,29-DEC-11,28-DEC-11,Naveed,,en,69.157.66.81,rick.orr@sympatico.ca,14399416,000000122165936,5,5,,5
305609,29-DEC-11,27-DEC-11,Nouha,,en,65.93.169.160,stefanlucian@sympatico.ca,14385298,000000122139532,2,2,"Your representant seems to try only to do his ""routine"". He did not show any interest in solving my problem or listening to me. He just wanted to pass to a different client. He got nervous/iritated when I asked a non-""typical"" question. Also, he did not try to offer me a solution due to the fact that we have no Internet in the holiday period. A rigid and undesirable service/person. Honestly I think that he did not solve my problem and I have to recall you in 3-4 days.

In my humble oppinion, the things that you can do better come logically from the upper comments; for example: (a) instruct your representative to offer at least two solutions; (b) ask them to explain the diagnostic and to discuss it with the client (on-site observations values more than 2000 diagnostic flowcharts); (c) answer with pleasure the questions (even if they are typical or non-typical/stupid in your oppinion; some clients can be experts in communication/ network/software even if they are not Bell representatives and so treating a client like he does not know/understand anything is not necessary polite); (d) show interest on the client comments, and (e) to build the client confidence in your service/oppinion, give the impression that you are a professional who solves the problem and not some bored service representant.

Thank you,
Lucian",2
305610,29-DEC-11,26-DEC-11,Edwin,,en,67.68.75.187,hken@sympatico.ca,14365594,000000122123135,5,5,,4
305611,29-DEC-11,28-DEC-11,Mark,,en,174.89.57.192,ron.bertrand@sympatico.ca,14399710,000000122172888,4,4,,4
305612,29-DEC-11,16-DEC-11,Majdi,,fr,174.89.89.161,stephm040@sympatico.ca,14277904,000000121943756,2,1,trouver plus de tecthnicien,3
305613,29-DEC-11,22-DEC-11,Haythem,,fr,174.89.89.161,stephm040@sympatico.ca,14335920,000000122068596,2,2,pas de tecthnicien pour réparrer ,2
305614,29-DEC-11,28-DEC-11,Kayange,,en,65.93.98.103,waynencarrie@bell.net,14402076,000000122170577,1,1,take less then an hour to answer the damn phone.  Our time is just as if not more important then yours.  Completely unacceptable.  We are waiting to get confirmation of any contract we appear to be under and will change to another provider ASAP,1
305615,29-DEC-11,24-DEC-11,Karen,,en,64.231.41.6,lamontgeober@sympatico.ca,14352492,000000122108078,5,4,Have customer pickup replacement or loaner modem at The Bell store or The Source. Make better use of your resources to keep customers happy.,3
305616,29-DEC-11,28-DEC-11,Kevan,,en,67.70.118.196,puppaway@sympatico.ca,14398954,000000122177572,5,5,not a thing,5
305617,29-DEC-11,28-DEC-11,Md Jihed,,fr,69.156.129.216,sabine.decembre@sympatico.ca,14400030,000000122181289,5,5,,5
305618,29-DEC-11,28-DEC-11,Sujay,,en,64.228.213.226,brandtner@sympatico.ca,14388870,000000122168800,5,4,,4
305619,29-DEC-11,28-DEC-11,Jose,,en,207.164.79.11,tia.ryan@sympatico.ca,14401476,000000122171133,5,4,,5
305620,29-DEC-11,13-DEC-11,Jose,,en,70.54.62.144,william.harford@sympatico.ca,14243292,000000121873683,5,5,The gentleman was very informative and his English very good. This made it much easier to work with him in resolving the problem.,5
305621,30-DEC-11,29-DEC-11,Ibtissem,,fr,67.68.226.20,guaybert@bell.net,14408342,000000122206534,4,4,,4
305622,30-DEC-11,29-DEC-11,Katrina,,en,174.88.19.93,tobycat44@sympatico.ca,14416942,000000122201529,3,3,not have to call to resolve a dispute that was done on nov.30 with another rep.,2
305623,30-DEC-11,29-DEC-11,Radhika,,en,174.88.246.41,mickdesign@sympatico.ca,14412652,000000122209435,5,5,all good,5
305624,30-DEC-11,30-DEC-11,Josue,,en,70.31.83.62,karen.wolfe@sympatico.ca,14410418,000000122212992,5,5,Nothing...he was very good. ,5
305625,30-DEC-11,29-DEC-11,Sweta,,en,76.69.29.210,dbdegraw@sympatico.ca,14406204,000000122202155,1,1,resolved my wireless issue but now i can't use my phone????,1
305626,28-DEC-11,16-DEC-11,Pedro,,en,174.95.63.74,gilchrist@bell.net,14272055,000000121935484,4,4,,4
305627,28-DEC-11,26-DEC-11,Methil,,en,67.68.252.181,eileen.blackmore@bell.net,14364488,000000122123090,5,5,NOTHING,5
306142,28-DEC-11,27-DEC-11,Maher,,fr,76.65.102.227,vroussel@sympatico.ca,14386306,000000122152932,4,4,"me confirmer que le cr de 10$sur le forfait sera conservé.

Nous n'avons pas abordé cette question lors de l'entretien.",4
306143,28-DEC-11,27-DEC-11,Dilip,,en,70.27.159.207,doug.elton@sympatico.ca,14376368,000000122155377,4,4,Took several minutes to simply reset a password,4
306144,28-DEC-11,27-DEC-11,Brandon,,en,174.92.102.59,paul.mei@sympatico.ca,14383068,000000122140884,2,2,,2
306145,28-DEC-11,25-DEC-11,Jesus,,en,70.50.112.112,dmiddleton2@sympatico.ca,14357292,000000122121034,5,4,,5
306146,28-DEC-11,27-DEC-11,Luis,,en,174.92.102.59,paul.mei@sympatico.ca,14383070,000000122140363,5,5,,5
306147,28-DEC-11,27-DEC-11,Gustavo,,en,174.92.102.59,paul.mei@sympatico.ca,14383072,000000122157771,5,5,,5
306148,28-DEC-11,27-DEC-11,Melvin,,en,209.226.108.66,r.e.harvey@sympatico.ca,14383610,000000122140969,4,4,,5
306149,28-DEC-11,27-DEC-11,Sudhakar,,en,76.65.44.200,glhouse@sympatico.ca,14377728,000000122158493,5,1,,4
306150,28-DEC-11,27-DEC-11,Tyler,,en,74.14.101.105,bossenc@sympatico.ca,14374218,000000122160510,5,3,,5
306151,28-DEC-11,26-DEC-11,Youssef,,fr,174.93.249.129,ouellettemi@sympatico.ca,14369336,000000122132942,5,5,Préposé a été très serviable et courtois. Bravo et merci pour le service d'assistance téléphonique pour l'internet,5
306152,28-DEC-11,27-DEC-11,Sowmya,,en,174.88.201.103,cyber_granny@sympatico.ca,14375430,000000122143858,5,5,"Since your service now mostly in Over Sea Countries,some of their speaking not very clear to me, and their work not satisfied to me,some of them they don't even know what to do...BUT this time the girl from India was very good and patiently helping me. I wish each time I need help, I could found some one like her. Thank for asking me, this is my homble opinion.
Sincerely,
Angela",5
306153,28-DEC-11,27-DEC-11,Chuck,,en,184.144.24.181,outagas2@bell.net,14382880,000000122154974,4,4,,3
306154,28-DEC-11,27-DEC-11,Sam,,en,70.49.21.30,sgamble@bell.net,14384860,000000122138902,5,5,nothing - he was very helpful,5
306155,28-DEC-11,27-DEC-11,Luis,,en,69.159.47.171,arthurlevi@sympatico.ca,14373574,000000122147853,4,4,"The Technician was good, however, I have had more than my share of problems with sympatico.",3
306156,28-DEC-11,27-DEC-11,Alexandra,,en,65.95.134.172,j_jking@bell.net,14378578,000000122159723,5,4,,4
306157,28-DEC-11,27-DEC-11,Melissa,,fr,76.69.97.236,laalaa@sympatico.ca,14380320,000000122143467,5,5,"J'ai répondu aux questions en fonction de l'offre qu'on m'a fait et que j'ai accepté mais j'ai hâte de voir si la facture sera conforme à la dite offre ! Si c'est le cas, le tout sera à ma satisfaction.  Merci.",5
306158,28-DEC-11,27-DEC-11,Snehalatha,,en,184.148.123.135,claudiusthomas@sympatico.ca,14375152,000000122140046,5,5,Nothing to add.,5
306159,28-DEC-11,27-DEC-11,Shawn,,en,204.101.237.139,jim.anderson3@sympatico.ca,14379135,000000122155807,5,5,Nothing!,5
306160,28-DEC-11,27-DEC-11,Daniel,,fr,67.70.76.151,jgbureau3@sympatico.ca,14379080,000000122152153,4,4,Réduire les délais d'attente,4
306161,28-DEC-11,26-DEC-11,Elijah,,en,174.88.11.164,shirljones@sympatico.ca,14370980,000000122128630,5,4,,5
306162,28-DEC-11,27-DEC-11,Patrick,,en,70.51.67.8,rblefort@sympatico.ca,14383794,000000122147390,1,1,"Provide access to people who have technical knowledge.  Bell is useless in all aspect TV, Internet, Mobility!!!!  Please go away",1
306163,28-DEC-11,20-DEC-11,Rohit,,en,65.93.204.178,malz@sympatico.ca,14308914,000000122017535,4,4,eveything was perfectly explained,5
306164,28-DEC-11,27-DEC-11,Sahali,,fr,67.68.65.71,gisele.bourassa@sympatico.ca,14377690,000000122153460,4,4,"J""aurais préféré une personne québécoise",4
306165,28-DEC-11,27-DEC-11,Wissem,,fr,174.92.222.41,laurence.timmons@sympatico.ca,14380420,000000122154286,3,3,"Vous auriez pu nous avertir à l,avance quand vous avez changer les modalités d'utilisation de votre serveur le 27/09/2011 et là mon outlook ne fonctionnait pas à cause de vos changements  changements depuis des mois",2
306166,28-DEC-11,26-DEC-11,Moez,,fr,65.93.5.50,lachancef@sympatico.ca,14367210,000000122130547,4,4,Je pense que le maximum a été fait pour le problème à résoudre.,5
306167,29-DEC-11,28-DEC-11,Nizar,,fr,184.148.205.213,reneebarrette@sympatico.ca,14399312,000000122179463,3,3,Éviter que nous ayons a vous appeler régulièrement.,1
306168,29-DEC-11,28-DEC-11,Jose,,en,174.88.13.109,don.dipper@sympatico.ca,14390964,000000122181302,5,5,,5
306169,29-DEC-11,28-DEC-11,Wafa,,fr,74.15.201.161,davidcas@sympatico.ca,14390458,000000122177883,4,4,,3
306170,29-DEC-11,26-DEC-11,Ana,,en,70.30.46.68,howard.karen@sympatico.ca,14365646,000000122128814,5,2,"Not sure, still seem to have the promblem of not getting connected. and haveing to reconnect by reset the modem ",4
306171,29-DEC-11,28-DEC-11,Med Hedi,,fr,174.91.221.168,tewfikkatia@sympatico.ca,14401350,000000122169902,1,2,"ne pas surfacturer
informer mieux les gens
appliquer les changements tout de suite",2
306172,27-DEC-11,26-DEC-11,Gregorio,,en,76.64.2.159,thomas.ingram@sympatico.ca,14371664,000000122133409,5,4,,5
306173,27-DEC-11,24-DEC-11,Stephen,,en,50.101.88.61,g.e.taylor@sympatico.ca,14350984,000000122109476,4,4,,4
306174,27-DEC-11,26-DEC-11,Diego,,en,50.101.169.248,wallace.d@sympatico.ca,14372092,000000122136423,5,5,,3
306175,27-DEC-11,21-DEC-11,Larissa,,fr,208.111.82.137,royval@sympatico.ca,14322546,000000122052033,5,2,je ne peux envoyer de message ou répondre à mes messages quand je suis dans un hôtel.,5
306176,27-DEC-11,23-DEC-11,Mohamed,,fr,69.156.87.71,benoit.theriault051@sympatico.ca,14338512,000000122097749,5,5,,4
306177,27-DEC-11,27-DEC-11,Ameer,,en,76.64.13.11,johan.nieto@bell.net,14366534,000000122137774,3,1,,2
306178,27-DEC-11,26-DEC-11,Grace,,en,70.51.123.213,janecorbett@sympatico.ca,14366016,000000122134472,2,2,listen to what I had to say instead of assuming i didn't know what i was talking about.,2
306179,27-DEC-11,26-DEC-11,Ricardo,,en,65.92.93.61,ann.oates@sympatico.ca,14362050,000000122133980,5,5,,5
306180,27-DEC-11,21-DEC-11,Diana,,en,70.26.94.3,guambo@sympatico.ca,14316644,000000122055121,1,1,Had an experienced person on the telephone.,2
306181,27-DEC-11,25-DEC-11,Gloria,,en,69.158.163.180,scolds@sympatico.ca,14360498,000000122119220,1,1,could  have suggested 2nd time I called that BELL would send out tech.  ( but did not ),2
306182,27-DEC-11,24-DEC-11,Leslie,,en,76.64.124.85,milesethan@sympatico.ca,14353332,000000122110736,5,5,,4
306183,27-DEC-11,26-DEC-11,Jay,,en,174.95.69.245,msawh@bell.net,14368892,000000122126906,5,4,,5
306184,27-DEC-11,26-DEC-11,Will,,en,70.54.129.137,gordonparker@sympatico.ca,14365284,000000122134362,1,1,"You could have gotten back to me, I had to call again on Dec 27th that individual should be commended on the excellent service he provided. Oh yes he solved my problem 100%, so far no survey on that call.",
306185,27-DEC-11,23-DEC-11,Jennifer,,en,70.31.120.68,carmen.ianiev@sympatico.ca,14339004,000000122089254,2,2,"The loyalty department is disconnected from the other departments such as billing and technical support, which makes it impossible for Jennifer to respond properly to my needs.",1
306186,27-DEC-11,26-DEC-11,Andrea,,en,70.24.79.226,dmcclymont@bell.net,14364168,000000122128871,5,4,,5
306636,27-DEC-11,26-DEC-11,Mike,,en,70.26.65.125,gduffy000@sympatico.ca,14365034,000000122124025,5,5,,4
306637,27-DEC-11,23-DEC-11,Saurabh,,en,184.145.11.220,robert.lackie@sympatico.ca,14346456,000000122092852,5,5,,4
306638,27-DEC-11,26-DEC-11,Ivette,,en,50.101.65.75,wayne.kennedys@sympatico.ca,14372119,000000122125992,5,5,The tech was terrific. ,5
306639,27-DEC-11,26-DEC-11,Diego,,en,74.14.44.245,mhornstein@sympatico.ca,14368560,000000122133691,4,4,,5
306640,27-DEC-11,26-DEC-11,Mir,,en,76.69.16.223,louise.down@sympatico.ca,14367700,000000122131951,5,5,,5
306641,27-DEC-11,20-DEC-11,Jeff,,en,99.236.20.186,gibby6172@bell.net,14307426,000000122015918,5,4,"Better packages on multi services, keep your customer base. Reward them for their years of business. There is competition and options out there for consumers. As it stands right now I will probably be changing some of my service providers.",3
306642,27-DEC-11,26-DEC-11,Jose,,en,70.54.68.66,tallchic4u2006@sympatico.ca,14371452,000000122123246,1,1,speak louder & speak clear english so we could understand you,2
306643,27-DEC-11,26-DEC-11,Juan,,en,70.27.20.64,jimsam@bell.net,14366348,000000122124583,5,5,Absolutely nothing.  Solved my issue immediately,5
306644,27-DEC-11,26-DEC-11,Maria,,en,70.49.156.226,marianhedley@sympatico.ca,14368082,000000122125928,5,5,"Had a hard time understanding the service
adviser . It took patience , but on both sides . Thank You  ",5
306645,27-DEC-11,26-DEC-11,Jamel,,en,174.92.227.43,belangma@sympatico.ca,14362440,000000122137701,5,5,Nothing was alright,5
306646,27-DEC-11,26-DEC-11,Cherif,,fr,67.68.140.53,beaulieu.yvon@sympatico.ca,14362414,000000122124255,4,,J'AURAIS VOULU GARDER MON ANCIENNE ADRESSE CAR MES CARTES D'AFFAIRE ET MON SITE WEB. ONT CETTE ADRESSE ET CELA ME CAUSE DES PROBLEMES.JE VENAIS DE METTRE UNE ANNONCE SUR ABAYE LES ACHETEUR NE PEUVENT PLUS ME REJOINDRE ET J'AI PERDU TOUTES LES ADRESSES DE MES CONTATCS.,5
306647,27-DEC-11,25-DEC-11,Anup,,en,174.95.25.123,jcrumb1@sympatico.ca,14358268,000000122118228,5,5,,4
306648,27-DEC-11,26-DEC-11,Vaishnavy,,en,70.48.119.116,oreillyst@bell.net,14369324,000000122125529,4,5,It was a good experience.,5
306649,27-DEC-11,26-DEC-11,Mohammed,,en,184.151.127.230,george.assaff@sympatico.ca,14365054,000000122136722,4,4,Explain in more detail why the installation of Windows  7 would no longer allow emails could not be accessed through Outlook (Express),4
306650,29-DEC-11,28-DEC-11,Mohammed,,en,76.71.73.60,sboicey@sympatico.ca,14400212,000000122173332,1,1,"Mohammed was able to help me at all. He had to refer me to his supervisor.
As a matter of fact this problem has still not been resolved.I will be trying again today.
By the way the name is Cliff not Chris as Mohammed thought no matter how many times I corrected him.",3
306651,29-DEC-11,28-DEC-11,Rene Jose,,en,65.93.198.166,paul.baumgartner@sympatico.ca,14398514,000000122182477,4,4,"Service upgrade included new modem and installation - being advised of this upfront would have helped and saved you a tech call. It just showed up at the door, didn't know I even needed it, had to call to confirm necessity. Also, a confirmation mail outlining details of transaction (upgrade, pricing etc.) would be good. Have had several surprise billing issues in past; incorrect, over-charge. I'm expecting a surprise upon next billing.  ",3
306652,29-DEC-11,28-DEC-11,Sudhakar,,en,69.158.172.113,erny.meldrum@sympatico.ca,14391486,000000122181702,4,4,,4
306653,29-DEC-11,28-DEC-11,Benjamin,,en,65.92.32.228,bolton.dlg@sympatico.ca,14388810,000000122176030,4,4,Add comment about router being unstable at power rating 10 to the FAQ - would have saved a call for you and 30 minutes on hold for me,4
306654,29-DEC-11,27-DEC-11,Hector,,en,70.51.24.38,rscharbonneau@sympatico.ca,14384384,000000122143979,5,5,less wait time on phone,5
306655,29-DEC-11,28-DEC-11,Yosra,,fr,76.68.155.252,bkobibi@sympatico.ca,14388688,000000122170591,5,5,,5
306656,29-DEC-11,28-DEC-11,Juan Carlos,,en,65.93.104.51,jill.emery@sympatico.ca,14394084,000000122179491,1,1,the woman said she would call me back in 15 mins she never called back,1
306657,29-DEC-11,24-JAN-11,Catherine,,fr,76.69.228.135,ghazouani.cherkaoui@sympatico.ca,10783317,000000114607474,5,5,,5
306658,29-DEC-11,28-DEC-11,Travis,,en,174.91.138.217,rick021@sympatico.ca,14399418,000000122184221,3,4,It took a little longer to resolve than I had hoped but it was all done within 20 minutes.,3
306659,29-DEC-11,28-DEC-11,Chirine,,fr,174.95.228.123,real.fregeau@sympatico.ca,14399252,000000122177603,4,4,,5
306660,29-DEC-11,28-DEC-11,Sushil,,en,70.26.246.245,veronicarad@sympatico.ca,14401874,000000122163167,4,4,,4
306661,29-DEC-11,28-DEC-11,Nelly,,en,184.151.63.137,johnbianco@sympatico.ca,14394418,000000122165610,1,1,Not be on hold for 20 minutes!  Have service reps that speak with respect to the customer!,1
306662,29-DEC-11,28-DEC-11,Cynthia,,en,174.91.66.27,mdevetak@sympatico.ca,14397116,000000122165406,2,2,,3
306663,29-DEC-11,27-DEC-11,Brenda,,en,74.15.56.28,cartan@sympatico.ca,14374668,000000122156756,5,5,I don't think the call could be improved.  The agent was extremely friendly and helpful.  Made me feel like a valued customer - something that is often missing from support these days.  You need more people like the agent I dealt with - she's a real asset.,5
306664,29-DEC-11,25-DEC-11,Afroze,,en,184.147.181.18,linda.wiebe@sympatico.ca,14358934,000000122119744,5,5,"Nothing could have been improved.  I was delighted that there was someone to help me on Christmas Day, and the representative patiently worked me through to a complete resolution of my problem.  Thank you.",5
306665,29-DEC-11,28-DEC-11,Wilson,,en,50.101.65.36,davidking47@bell.net,14390462,000000122184727,2,1,"I was told that the Bell Internet checkup is an add on, not part of internet security and therefore unsupported. 
I was very disappointed that I no longer have the use of this feature.
David King",3
306666,29-DEC-11,28-DEC-11,Dylan,,en,70.54.8.160,jordenmar@sympatico.ca,14394488,000000122170011,5,5,No comments.,5
306667,29-DEC-11,27-DEC-11,Ruth,,en,67.71.1.20,bigmac1x@sympatico.ca,14374020,000000122159996,1,1,Get me my dial up service in Calgary I pay for!,1
306668,30-DEC-11,28-DEC-11,Chaouki,,fr,67.70.27.30,gilles.cotew@sympatico.ca,14392376,000000122164329,5,4,,4
306669,30-DEC-11,26-DEC-11,Jessica,,en,65.95.135.77,joan.murchison@bell.net,14366446,000000122137291,5,5,,5
306670,30-DEC-11,28-DEC-11,Hugo,,en,64.228.213.103,ian.jacka@sympatico.ca,14393192,000000122168332,5,4,,5
306671,30-DEC-11,28-DEC-11,Hemavathi,,en,174.93.62.154,amyn.lalani068@sympatico.ca,14387714,000000122178184,5,4,,5
306672,30-DEC-11,28-DEC-11,John,,en,174.93.62.154,amyn.lalani068@sympatico.ca,14387716,000000122174015,5,4,,5
306673,30-DEC-11,28-DEC-11,Loyda,,en,70.30.68.43,carol.lowery@sympatico.ca,14389252,000000122176024,5,5,nothing she was very interested that i got online and was caring,5
306674,30-DEC-11,14-DEC-11,Chenrup,,en,174.91.97.142,yrob@sympatico.ca,14256240,000000121893751,3,4,Faster service,3
306675,30-DEC-11,28-DEC-11,Kamel,,fr,70.52.97.226,daniele.belanger@sympatico.ca,14390282,000000122168425,5,4,,4
306676,30-DEC-11,26-DEC-11,Mary ruksana,,en,69.157.40.124,jfoulser4@sympatico.ca,14366278,000000122123684,5,5,,5
305088,22-DEC-11,21-DEC-11,Nora,,en,184.145.87.124,maryellenyoung@sympatico.ca,14320004,000000122038895,4,3,"It seems the problem was out of Bell's control so you couldn't have done much. It does seem to take a very long time to deal with these issues - I was on the phone for 40 minutes. However, Nora was efficient and to the point and did not waste my time with irrelevant questions the way others have done.",3
305089,26-DEC-11,25-DEC-11,Radhika,,en,70.26.122.234,marilyn.bates@sympatico.ca,14359200,000000122118666,4,4,"Rep stated they would call back once test was complete... 3 to 4 mins. Rep never called as promised. That said, noticed internet was working... just inconvenient to wait for the call that never came.",4
305090,26-DEC-11,25-DEC-11,Alexandra,,en,69.158.147.246,tchyde@sympatico.ca,14360866,000000122120474,3,3,fit thr problem that i have had will billing for the last 4 months..billing me for over useage when i pay for insurance plan,2
305091,26-DEC-11,24-DEC-11,Noureddine,,fr,67.68.195.97,julie.alain@bell.net,14352156,000000122108200,5,5,,5
305092,26-DEC-11,25-DEC-11,Manel,,en,65.92.215.8,ldestunis@sympatico.ca,14358876,000000122118273,5,5,Less time waiting to speak to the rep,4
305093,26-DEC-11,23-DEC-11,Edward,,en,184.147.205.12,e.r.palme@sympatico.ca,14340336,000000122085469,5,5,,5
305094,26-DEC-11,23-DEC-11,Krishnan,,en,184.147.205.12,e.r.palme@sympatico.ca,14340338,000000122094414,5,5,,5
305095,26-DEC-11,23-DEC-11,Jordan,,en,76.69.100.21,johnpam@sympatico.ca,14342710,000000122095690,3,3,Offer a discount without me having to call you to request it. ,1
305096,26-DEC-11,25-DEC-11,Aqeel,,en,174.94.2.150,jusjess69@bell.net,14358584,000000122115070,5,5,"Aqeel was awesome, very knowledgable and efficient, he not only solved the problem I called about for the second time that morning but also went as far as to solve a problem I would have encountered (created by bell tech Nelly from an earlier call@ 10:00 am I had made) ",5
305097,26-DEC-11,13-DEC-11,Charles,,en,76.69.154.106,louis_t@sympatico.ca,14238234,000000121869529,3,3,Provide a better incentive to stay. I was given a one time credit only in regards to my exorbitant monthly billing rate.,1
305098,26-DEC-11,25-DEC-11,Salvador,,en,70.24.172.226,prettyfamily@sympatico.ca,14359998,000000122116485,5,5,,5
305099,26-DEC-11,24-DEC-11,Karen,,en,70.24.25.184,mfuture@sympatico.ca,14353214,000000122107404,4,4,,5
305100,26-DEC-11,25-DEC-11,Brahim,,fr,69.159.134.191,brigitte_chabot@sympatico.ca,14356550,000000122119345,5,5,,5
305101,26-DEC-11,25-DEC-11,Radhika,,en,70.27.33.238,hamell@sympatico.ca,14357914,000000122120327,4,4,I have no suggestions for improvement.  My concern was handled very well.,5
305102,26-DEC-11,25-DEC-11,Asra,,en,50.101.167.150,dorlora@sympatico.ca,14357334,000000122121157,5,5,Why was it that I had to call you to have my connection configured so that my tablet would work via WIFI.  I wasted half a day trying to get it going prior to calling.,3
305103,26-DEC-11,25-DEC-11,Juan Carlos,,en,184.148.9.49,larry.witol@sympatico.ca,14358854,000000122115837,5,5,I can not think of any thing that would have increased my satisfication to the service I received.,5
305104,26-DEC-11,25-DEC-11,Mahender,,en,64.231.134.202,e.germaine@sympatico.ca,14357394,000000122114601,5,5,"none,, he was very patient and polite",4
305105,26-DEC-11,25-DEC-11,Nayeem,,en,74.14.145.25,richard.sands@sympatico.ca,14360166,000000122119050,5,5,,5
305106,26-DEC-11,23-DEC-11,Luis,,en,76.64.12.64,kathleen.mcdermott@sympatico.ca,14343018,000000122087758,5,5,,5
305107,26-DEC-11,23-DEC-11,Michael,,en,64.231.96.64,charlene.redman@sympatico.ca,14339215,000000122093924,4,4,Changes to my Internet service will be Dec. 27 to since it is the 26th I don't really know if what he said will actually happen.,4
305108,26-DEC-11,25-DEC-11,Kota,,en,67.70.200.232,s.c.jordan@sympatico.ca,14360376,000000122116915,5,5,"I had a hard time understanding him, he has quite an accent.",3
305109,26-DEC-11,25-DEC-11,Nora,,en,65.93.25.190,evelynsugrim@bell.net,14357504,000000122119442,5,5,"Nora, was excellent, help me out greatly, even had patience with me when I got frustrated on the phone...you need more customer service like her.

Thans again Nora.",5
305110,26-DEC-11,25-DEC-11,Nadim,,fr,67.68.176.184,rjlebeau@bell.net,14360210,000000122121106,5,4,un peu lent en temp au moin 1.30 heures,4
305111,26-DEC-11,25-DEC-11,Juan Carlos,,en,70.53.222.248,botbolja@sympatico.ca,14356500,000000122117234,5,5,excellent service......nothing left out.....thank you.....jack,5
305112,26-DEC-11,25-DEC-11,Karen,,en,74.12.123.221,gerrydi@sympatico.ca,14357754,000000122120477,5,5,,5
305113,26-DEC-11,25-DEC-11,Luis,,en,76.64.150.118,d.sasco@sympatico.ca,14356972,000000122121613,5,5,,5
305114,26-DEC-11,22-DEC-11,Mariem,,fr,69.157.137.196,rosanne.guerin@sympatico.ca,14334944,000000122059803,5,4,le probleme c `est de vous rejoindre ca prend du temps,4
305115,26-DEC-11,25-DEC-11,Ahmed,,en,74.198.9.202,simontse297@sympatico.ca,14360626,000000122115594,5,5,,5
305116,26-DEC-11,24-DEC-11,Sonia,,fr,69.156.87.87,usaca@sympatico.ca,14355516,000000122109348,3,1,Apres cet appel non seulement mon probleme n'a pas ete reglee mais je ma connextion ne fonctionnait plus. J'ai du appele un autre representant,3
305117,26-DEC-11,25-DEC-11,Salvador,,en,70.29.131.202,sbigness@sympatico.ca,14360482,000000122119624,5,5,The time it took to resolve a simple issue.,5
305118,26-DEC-11,25-DEC-11,Manoranjith,,fr,69.157.158.73,tommaso_vaccaro@sympatico.ca,14360994,000000122115669,5,5,,3
305119,26-DEC-11,21-DEC-11,Melvin,,en,70.31.96.6,rattwell@bell.net,14321984,000000122050015,1,1,complete my request,1
305120,26-DEC-11,25-DEC-11,Nizar,,fr,76.64.250.65,pmarcouiller@bell.net,14359969,000000122120662,5,4,rien,5
305121,26-DEC-11,24-DEC-11,Srinivas,,en,64.231.169.148,robertber@sympatico.ca,14354416,000000122110748,3,1,"The issue with my computer connection has something to do with the modem, unfortunately this issue was not resolved with this call.",3
305122,26-DEC-11,24-DEC-11,Bob,,en,69.158.71.51,callisto54@sympatico.ca,14349730,000000122109693,5,5,,5
305123,26-DEC-11,23-DEC-11,Ibtissem,,fr,174.89.167.93,moniquehuguette@bell.net,14344994,000000122083698,5,5,Rien. Ce que j'aimerais apporter c'est que le conseiller n'est pas du Québec. C'est malheureux. Nous avons certainement des gens au Québec qui ne demanderait pas mieux à travailler ici. Nous avons aussi des personnes compétentes au Québec. C'est regrettable. Huguette Péloquin Poitevin,5
305124,26-DEC-11,25-DEC-11,Reshma,,en,174.94.26.113,moe.skinner@sympatico.ca,14359556,000000122117491,5,5,,5
305125,26-DEC-11,21-DEC-11,Abdul,,fr,70.49.61.33,jeantartaglia3@sympatico.ca,14317668,000000122048891,4,4,,5
305126,26-DEC-11,25-DEC-11,Dawood,,en,70.26.146.42,raydubreuil@sympatico.ca,14360094,000000122115939,4,5,,4
305127,26-DEC-11,24-DEC-11,Sushil,,en,69.158.36.107,r.fewster@sympatico.ca,14354146,000000122103455,5,5,"The customer care rep was a little difficult to understand at times.  In addition, I had to ask him to speak louder.",4
305128,26-DEC-11,25-DEC-11,Jorge Alberto,,en,69.159.7.123,jackcoyle@sympatico.ca,14358162,000000122120170,4,1,"Had to terminate call as I had company 
   visit. I will call later.tks. 

I am retired Bell Employee....",5
305628,28-DEC-11,27-DEC-11,Med Jeber,,fr,69.157.181.209,lyse.perras@sympatico.ca,14381009,000000122144261,4,4,"L'ajustement à ma facture de décembre aurait dû être fait immédiatement plutôt qu'en janvier, alors que le nouveau taux que vous m'accordez est en vigueur depuis le 3 déc. 2011. ",4
305629,28-DEC-11,27-DEC-11,Joseph,,en,50.100.71.161,unytko@sympatico.ca,14386146,000000122141218,5,5,Everything was done perfectly,5
305630,28-DEC-11,27-DEC-11,Zaccheus,,en,76.69.101.213,jdcat@sympatico.ca,14378880,000000122144280,5,5,,5
305631,28-DEC-11,23-DEC-11,Tony,,en,184.144.40.197,magick@sympatico.ca,14344048,000000122087667,5,4,,5
305632,28-DEC-11,27-DEC-11,Ricardo,,en,174.94.50.233,lehman.wevers@sympatico.ca,14380502,000000122158744,3,2,"since you want me to have internet and phone bill together, perhaps you need to be able to service them together as well. That is to say, have reps who can handle all those bundles rather than being bounced around from phone rep to internet rep",2
305633,28-DEC-11,27-DEC-11,Aswathy,,en,70.27.206.240,michelle.vankooten@sympatico.ca,14381962,000000122158012,4,4,The sales representative was very helpful. We found the computer system annoying as the posted promos were not coming up on the computer system.,4
305634,28-DEC-11,26-DEC-11,Kevin,,en,174.89.238.118,arlene.hersh@sympatico.ca,14362124,000000122136285,3,3,,5
305635,28-DEC-11,27-DEC-11,Luis,,en,69.159.45.79,timesguida@sympatico.ca,14385872,000000122157470,5,4,,5
305636,28-DEC-11,27-DEC-11,Luis,,en,69.159.45.79,timesguida@sympatico.ca,14385876,000000122157512,5,5,,5
305637,28-DEC-11,27-DEC-11,Luis,,en,69.159.45.79,timesguida@sympatico.ca,14385878,000000122157488,5,5,,5
305638,30-DEC-11,27-DEC-11,Anusha,,en,65.93.96.150,jebright@sympatico.ca,14378956,000000122150651,5,5,,5
305639,30-DEC-11,29-DEC-11,Partha,,en,184.147.38.240,DorothyPerley@sympatico.ca,14402710,000000122210600,5,5,NOTHING,5
305640,30-DEC-11,28-DEC-11,Maria,,en,184.147.42.30,mary_bob@sympatico.ca,14396946,000000122175382,5,5,Nothing,5
305641,30-DEC-11,29-DEC-11,Sharmila,,en,64.228.89.232,brownmary@sympatico.ca,14404678,000000122188663,4,4,Hire Canadian speaking people.,4
305642,30-DEC-11,29-DEC-11,Preethi,,en,65.92.42.197,orionb@sympatico.ca,14413560,000000122199628,5,5,nothing,5
305643,30-DEC-11,29-DEC-11,Edward,,en,65.94.90.231,in-touch@bell.net,14408902,000000122194771,4,4,,5
305644,30-DEC-11,29-DEC-11,Nicholas,,fr,74.15.132.139,armb15@sympatico.ca,14403734,000000122208426,4,4,,4
305645,30-DEC-11,29-DEC-11,Shinoj,,en,74.14.64.254,normie@bell.net,14413414,000000122192637,5,5,"Nothing really.  Someone is sending out messages to my address file friends for the second time in about a month an a half.  The young man changed the Password, plus some other internal info and I was very satisfied.",5
305646,30-DEC-11,29-DEC-11,Grace,,fr,174.93.127.187,koftikian@sympatico.ca,14410776,000000122202843,2,1,,2
305647,30-DEC-11,29-DEC-11,Mahender,,en,65.95.127.164,peter-katherine@sympatico.ca,14413926,000000122187968,5,5,,5
305648,30-DEC-11,28-DEC-11,Robert,,en,76.64.205.99,barry.mack021@sympatico.ca,14388286,000000122181641,5,5,nothing comes to mind,5
305649,30-DEC-11,29-DEC-11,Elmer,,en,70.26.20.6,amadio.santilli@sympatico.ca,14403406,000000122212773,5,5,,5
305650,30-DEC-11,29-DEC-11,Hector,,en,67.68.17.168,klscripture@sympatico.ca,14410760,000000122189058,5,4,Nothing as everything was answered very efficiently and quickly,4
305651,30-DEC-11,29-DEC-11,Sharmila,,en,184.147.10.42,k.henkel@sympatico.ca,14410356,000000122197532,3,4,Bell really needs to get more tech advisors---waited about 30 minutes to speak with someone from the other side of the world. Why can't you hire people who need jobs here and can speak better English. When English is not your first language it is frustrating for both parties. I also wish there was an easier way online to change your passwords as that was my main issue and I had to change 3 of them with Bell---totally annoying! ,2
305652,30-DEC-11,29-DEC-11,Adnen,,fr,76.64.91.214,yvanmetcalfe@sympatico.ca,14417716,000000122212182,5,5,"Rien, ils dit qu'il y verrait d'ici 48h(2011-12-29 22h42) et vers minuit, la ligne internet a fonctionnée sans intermission depuis.",5
305653,30-DEC-11,27-DEC-11,Mohamed Taher,,fr,65.92.224.38,richardlavoie31@bell.net,14384010,000000122142861,4,4,Avoir des agents qui parle mieux francais,4
305654,30-DEC-11,30-DEC-11,Gopi,,en,76.64.195.241,guildg@sympatico.ca,14408348,000000122213133,5,5,Made the initial instructions clearer so a call would not be necessary.itons ,5
305655,30-DEC-11,29-DEC-11,Harjeeth,,en,74.14.99.164,masgbs@sympatico.ca,14412226,000000122199020,5,5,,5
305656,30-DEC-11,29-DEC-11,Henry,,en,69.156.98.130,clarkib@bell.net,14405438,000000122209635,5,5,,4
305657,30-DEC-11,29-DEC-11,Med Ramzi,,fr,70.30.189.132,jean-paul.jenest@sympatico.ca,14409434,000000122194926,5,4,il y a une chose que je déplore beaucoup de chez bell vous n'etes pas assez genereux envers votre clientele qui sont avec bell depuis tant d'années de loyautées  videotron sont plus reconnaissants  ,5
305658,30-DEC-11,03-OCT-11,Prego Junior,,fr,72.35.4.220,yetsma@bell.net,13498208,000000120320166,4,4,,4
305659,30-DEC-11,03-OCT-11,Abdoulaye,,fr,72.35.4.220,yetsma@bell.net,13498210,000000120307540,4,4,,4
305660,30-DEC-11,28-DEC-11,Wajih,,fr,72.35.4.220,yetsma@bell.net,14402362,000000122186521,4,2,,4
305661,30-DEC-11,29-DEC-11,Ibtissem,,fr,70.48.128.51,yolande.gilbert@sympatico.ca,14417680,000000122194553,5,5,,5
305662,30-DEC-11,29-DEC-11,Moncef,,fr,184.151.127.160,jo-ann-landry@sympatico.ca,14409842,000000122203950,5,5,"Le représentant Moncef a été des plus agréables et intéressés à mon problème. Il a résolu mon problème à la limite des ses responsabilité. J'ai surtout aimé le fait qu'il a pris le temps d'écouter. d'entendre sans toutefois avoir le pouvoir de changer l 'approche de Bell. J'ai informé le représentant que bien que j'étais toute à fait satisfaite de ses services je n'étais pas satisfaite de Bell. J'ai avisé le représenatant que je vais faire une plainte officielle au fait que parce que j'ai choisi mon service réseau avec Bell Mobilité (carte Sim et Tourbo Stick)je dois choisir une adressse couriel d'une autre compagnie autre que Bell. Pour conserver mon adresse de Bell je dois conserver mon Internet dont je n'ai pas d'utiliter car Bell Mobilité me sert très bien. En faite je suis avec Bell et je suis pénalisée.
 ",3
305663,30-DEC-11,27-DEC-11,Diddharth,,en,74.12.41.131,puppyface@sympatico.ca,14383550,000000122154656,2,1,,2
305664,30-DEC-11,29-DEC-11,Mohammed,,en,174.91.62.174,mark.ashour@sympatico.ca,14412074,000000122202302,5,5,Nothing at the present time.,4
305665,30-DEC-11,29-DEC-11,Tarek,,fr,65.94.27.54,roger.burelle@sympatico.ca,14415056,000000122206553,5,5,"Bravo pour le nouvel accès a distance pour vos techniciens. Attente téléphonique presque nul, technicien compétent, résolution rapide, tout a fonctionner comme sur des roulettes, rien a améliorer sur ce call!",5
305666,30-DEC-11,29-DEC-11,Khaled,,fr,70.54.35.196,Lisestonge6@sympatico.ca,14402810,000000122201008,5,5,,5
305667,28-DEC-11,26-DEC-11,Grace,,en,70.50.198.51,me_moore@sympatico.ca,14368452,000000122129734,4,4,,4
305668,28-DEC-11,27-DEC-11,Hugo,,en,76.68.116.163,jean.schoenmaker@sympatico.ca,14378920,000000122141845,5,5,,5
306187,27-DEC-11,26-DEC-11,Gilberto Jose,,en,69.158.146.232,jerry.jackson@sympatico.ca,14366258,000000122137634,5,5,the web site is useless and I was referred to the wrong people a waste of time then I called and when Icalled Guierrlmo was a super help and and got me running he was able to fix and make right what the website could not,4
306188,27-DEC-11,26-DEC-11,Mario,,en,70.27.76.236,weaverp@sympatico.ca,14372144,000000122126898,4,4,Better connection on phone line. ,4
306189,27-DEC-11,26-DEC-11,Duncan,,en,70.27.136.161,martyn.morris@sympatico.ca,14368232,000000122136543,5,5,not a thing,5
306190,27-DEC-11,18-DEC-11,Nora,,en,74.15.0.35,bshackleton@bell.net,14289394,000000121970115,1,1,No one could speak proper english.They would not transfer me to Canadian rep. I am sick of dealing with Bell India,1
306191,27-DEC-11,26-DEC-11,Sihem,,fr,184.148.217.79,rdcy.sa@sympatico.ca,14369946,000000122123078,4,5,"améliorer le volume de la voix de la 
préposée.",4
306192,27-DEC-11,22-DEC-11,Priyanka,,en,76.69.68.246,davidpaisley@sympatico.ca,14327848,000000122061324,5,5,,5
306193,27-DEC-11,23-DEC-11,Patrick,,en,174.95.67.172,cyberman1@sympatico.ca,14339598,000000122096125,5,4,Nothing more than I can think of.,5
306194,27-DEC-11,26-DEC-11,Sarry,,fr,76.64.255.28,jacinthe.vigneau@sympatico.ca,14365916,000000122136948,5,5,,5
306195,28-DEC-11,27-DEC-11,Lisa,,en,74.15.242.180,dakota503@sympatico.ca,14375524,000000122142464,5,5,,4
306196,28-DEC-11,27-DEC-11,Mohamed Taher,,fr,70.48.41.202,gcarriere000@sympatico.ca,14377480,000000122155456,5,4,la première fois que je vous est contacter pour le même problème une dame avait supposément régler le problème mais rien n'étais réparer.Donc certaine de vos tecnicien-ne sont bon d'autre beaucoup mois.Pour quelqu'un comme moi qui n'est pas très fort en configuration la chose est importante car j'ai passé 12 jours sans boite de message.,4
306197,28-DEC-11,27-DEC-11,Reshma,,en,69.158.68.44,rsmasters@sympatico.ca,14384402,000000122150526,5,5,Nothing the service was excellent.,5
306198,28-DEC-11,27-DEC-11,Danielle,,en,70.52.84.63,sam173@sympatico.ca,14384594,000000122149623,5,3,,3
306199,28-DEC-11,28-DEC-11,Aymen,,fr,174.95.0.60,j.eloquin@bell.net,14378536,000000122160933,5,4,,5
306200,28-DEC-11,27-DEC-11,John,,en,70.24.150.28,k.doble@sympatico.ca,14379764,000000122160167,5,5,,5
306201,28-DEC-11,27-DEC-11,Vijay,,en,184.146.154.196,diet811ang828@bell.net,14376126,000000122143865,3,4,,4
306202,28-DEC-11,27-DEC-11,Camille,,en,70.49.26.84,raraavis@bell.net,14383722,000000122157421,5,5,Cant think of anything this time. It was resolved very quickly,4
306203,28-DEC-11,26-DEC-11,Cherif,,fr,69.159.139.204,marcbourassa@sympatico.ca,14368022,000000122123513,5,5,Nil,5
306204,28-DEC-11,27-DEC-11,Prem,,en,70.29.108.110,gaetan.ouellette011@sympatico.ca,14377378,000000122146153,5,5,very grateful for the assistance I received!  Great work! Bravo! THX,5
306205,28-DEC-11,27-DEC-11,Ahmed,,en,64.231.61.155,shirley074@sympatico.ca,14384976,000000122140456,5,5,,4
306206,28-DEC-11,27-DEC-11,Julio,,en,70.30.58.10,hgwilson@sympatico.ca,14378164,000000122141615,5,5,Nothing whatsoever,3
306207,28-DEC-11,27-DEC-11,Alex,,en,70.48.238.52,ldavis17@sympatico.ca,14380452,000000122149929,5,5,"I cannot think of anything that could have made the service better.  Alex was very elpful, polite and had a lot of patience.",4
306208,28-DEC-11,26-DEC-11,Krishnan,,en,70.31.100.215,dbegley2@sympatico.ca,14363915,000000122123032,5,5,nothing,5
306209,28-DEC-11,27-DEC-11,Xenia,,en,70.55.67.160,csatorsky@sympatico.ca,14375394,000000122151344,5,5,,4
306210,28-DEC-11,27-DEC-11,Luis,,en,174.89.26.118,birkandersen4@sympatico.ca,14374058,000000122144055,5,4,,5
306211,28-DEC-11,27-DEC-11,Makram,,fr,76.65.48.234,robert.marielle@sympatico.ca,14384128,000000122146005,4,4,Le plus difficile fut de venir à bout de parler avec un être humain. C'est beaucoup trop compliqué.Les choix que vous donnez par les messages enregistrés trop compliques pour le commun des mortels. J'étais vraiment à bout de nerfs.,4
306212,28-DEC-11,27-DEC-11,Neira,,fr,67.68.199.177,poirier-thibault@sympatico.ca,14383432,000000122138477,5,5,tout était très bien,4
306213,28-DEC-11,27-DEC-11,Sean,,en,174.114.248.110,hortiguela@sympatico.ca,14378236,000000122142876,4,4,Can't think of anything.,5
306214,28-DEC-11,27-DEC-11,Natalia,,fr,76.69.207.160,fbcouture@sympatico.ca,14377050,000000122139717,5,5,"Vraiment rien de plus...tout a été résolu facilement, et même, cet appel va améliorer mon service!",5
306215,28-DEC-11,26-DEC-11,Nadim,,fr,50.100.107.46,louise545@sympatico.ca,14367704,000000122135496,5,5,"Rien de mieux, ce fut parfait",5
306216,28-DEC-11,27-DEC-11,Venkatesh,,en,184.144.50.204,m.mcholm_9@sympatico.ca,14381036,000000122140809,5,5,"nothing
",5
306217,28-DEC-11,27-DEC-11,Kaouther,,fr,76.71.193.21,colette22@bell.net,14375230,000000122142270,4,4,,4
306218,28-DEC-11,27-DEC-11,Aymen,,fr,76.69.230.227,lucette.s@sympatico.ca,14380898,000000122146699,5,5,,5
306219,28-DEC-11,26-DEC-11,Harjeeth,,en,50.101.146.87,jdixon@sympatico.ca,14366152,000000122130797,4,5,,4
306220,28-DEC-11,26-DEC-11,Manuel,,en,174.93.114.144,michael.kehoe@sympatico.ca,14368570,000000122122714,3,4,find a person who doesn't sound like he just OD on red bull,4
306221,28-DEC-11,22-DEC-11,Zishan,,en,70.26.106.5,bakersd@bell.net,14326186,000000122074967,1,1,"This was my 2nd call for the same problem. Given different solution from first, with no change.",2
306222,28-DEC-11,15-DEC-11,Med Ramzi,,fr,184.145.218.61,j_petit@sympatico.ca,14261224,000000121925876,2,1,"régler notre problème de connection de piètre qualité, problème de lenteur,qui a commencé lorsque vous avez débuté l'installation du système FIBE dans notre secteur. Donc probablement due au fait que pour installer FIBE dans notre secteur vous devez négliger les utilisateurs du système existant.",2
306223,29-DEC-11,17-DEC-11,Richard,,en,174.88.48.70,stanley.gill@sympatico.ca,14287310,000000121953855,5,5,,5
306224,29-DEC-11,28-DEC-11,Melissa,,en,174.88.49.114,mcbrady@sympatico.ca,14397058,000000122164144,5,5,Absolutely nothing.  Melissa was very professional in dealing with my concerns regarding my conversation with Soloman at Bell last week.  Based on my conversation with Melissa I believe that all of the issues have been resolved.,5
306225,29-DEC-11,23-DEC-11,Luis,,en,50.101.150.197,alsue@sympatico.ca,14337924,000000122087736,5,5,"Not a thing.  Luis went above and beyond the callof duty.  I din' knoe who hired this gentleman but I suggest 
you hold on to him for a very long time.

IT'S PEOPLE LIKE LUIS THAT KEEP ME AS A
BELL CUSTOMER!!!

PS....I hope I spelled his name right.",5
306226,29-DEC-11,28-DEC-11,Melvin,,en,70.49.243.56,mike.neuts@sympatico.ca,14397398,000000122165580,3,5,,3
306227,29-DEC-11,28-DEC-11,Kota,,en,70.24.213.125,anne.steeves@sympatico.ca,14387858,000000122162235,5,5,,5
306228,29-DEC-11,28-DEC-11,Hedi Sadek,,en,184.146.173.168,jgdesign@sympatico.ca,14394046,000000122161875,4,5,,5
306677,28-DEC-11,27-DEC-11,Gopi Rathinam,,en,69.196.161.127,n.murray@sympatico.ca,14382470,000000122151524,4,4,He got the computer to work wireless but could not help to get my modem compatible with my e-reader as others have done for me,3
306678,28-DEC-11,27-DEC-11,Mary,,en,184.145.35.161,macodispoti@sympatico.ca,14381078,000000122139368,5,5,,4
306679,28-DEC-11,27-DEC-11,Sihem,,fr,174.91.200.138,rollandla@bell.net,14384270,000000122145953,5,5,,5
306680,28-DEC-11,20-DEC-11,Satish,,en,174.95.128.250,stoneempey@sympatico.ca,14310736,000000122011836,5,4,Wasn't done correctly the first time but completely satisfied with the second gentleman I talked to,4
306681,28-DEC-11,23-DEC-11,Brenda,,en,65.94.100.233,andrewnorth@sympatico.ca,14338064,000000122092115,4,5,"Not had the experience in the 1st place. More communication, especially as the internet capacity was exceeded and then any further exceedance after that.",5
306682,28-DEC-11,27-DEC-11,Georges,,fr,76.71.225.21,j.roy70@sympatico.ca,14378568,000000122148517,4,4,j'ai eu une réponse a ma demande de réparation de ma ligne apres 3 jours.,3
306683,29-DEC-11,28-DEC-11,Sihem,,fr,67.68.117.138,jboudreault42@sympatico.ca,14393742,000000122165476,4,5,Temps d'attente trop long,5
306684,29-DEC-11,28-DEC-11,Luis,,en,174.92.219.113,susan.bird@sympatico.ca,14401038,000000122182984,5,5,"nothing could have been done better, the gentlman stayed on the phone with me for a long time and even called back
to finish the call",5
306685,29-DEC-11,28-DEC-11,Krishnan,,en,174.91.94.64,iliast@sympatico.ca,14393250,000000122164293,5,5,exeland work,5
306686,29-DEC-11,27-DEC-11,Eya,,fr,65.95.12.115,braia475@sympatico.ca,14374276,000000122144083,1,1,"Répondre clairement à ma question concernant une charge additionnelle de 39.98$ sur ma dernière facture du 12 décembre,2011 concernant des frais d'utilisation d'internet.",3
306687,29-DEC-11,28-DEC-11,Basho,,en,70.50.30.157,wayne.crawford2@sympatico.ca,14402062,000000122181313,4,2,"nothing, he tryed many things but it came back down to what was first said that something is wrong with the modum.",4
306688,29-DEC-11,26-DEC-11,Cindy,,en,50.101.41.76,kevingander27@sympatico.ca,14367006,000000122137265,3,4,"When i called i had to wait 30 min to get some one that picked up and hung up then called back and had to wait another 20 min. this time the rep did resolve the problem. get more reps, to answer the calls. Waiting that long is madding! and to have you hang up just piss's people off.",2
306689,29-DEC-11,28-DEC-11,Karla,,en,76.68.156.251,elilec-gron@sympatico.ca,14391352,000000122177650,5,5,,5
306690,29-DEC-11,28-DEC-11,Welid,,fr,184.145.154.147,jacques_e.tellier018@sympatico.ca,14393534,000000122174584,3,2,Procéder à l'installation des services le 1er janvier 2012.,3
306691,29-DEC-11,28-DEC-11,Zeineb,,fr,65.94.9.157,deniseguindon000@sympatico.ca,14390654,000000122171804,1,4,"À la question #1 j'ai répondu: pas du tout parce que la préposée du service à la clientèle à pris mon appel mais sans me répondre... la ligne était ouverte,  je l'entendais parler avec des collègues de travail (un gars et une fille) de son appel précédent et, entre autre, discuter à savoir si le client payerait ou non pour le modem.  Pendant plusieurs minutes, je les entendais discuter et moi je répétais: allo, allo. Quand enfin elle m'a accordé son attention, elle s'est excusée de m'avoir fait attendre, m'a demandé d'attendre encore quelques instants afin qu'elle termine ce qu'elle était en train de faire puis m'a finalement accordé son attention! ",
306692,29-DEC-11,28-DEC-11,Tayssir,,fr,69.159.95.75,mlamir@sympatico.ca,14397586,000000122183537,5,5,,5
306693,29-DEC-11,28-DEC-11,Ivette,,en,216.46.0.94,xrk@sympatico.ca,14402313,000000122181743,4,4,I had a very simple question that the CSR was able to quickly grasp and answer.,4
306694,29-DEC-11,27-DEC-11,Henia,,fr,70.26.244.48,fredelineca@sympatico.ca,14377292,000000122141420,3,5,Ne pas avoir d`erreur sur ma facture dès le départ. ,3
306695,29-DEC-11,28-DEC-11,Abid,,en,76.71.95.55,stohr@sympatico.ca,14400968,000000122179338,5,4,,5
306696,29-DEC-11,28-DEC-11,Padmanaban,,en,184.147.233.50,inges2@sympatico.ca,14393294,000000122166546,4,5,,5
306697,29-DEC-11,28-DEC-11,Med Karim,,fr,76.71.192.216,talie1966@sympatico.ca,14401188,000000122179008,5,5,,5
306698,29-DEC-11,28-DEC-11,Eric,,en,76.65.24.95,janjansen@sympatico.ca,14393652,000000122178000,5,5,"Your serviceman Eric was extremely helpful and patient (I am 84....). H assured me, that Sympatico services would be restored. He and I tested...it worked. He followed up with a telephone call. Great service - over and beyond!!
I will never leave Bell nor sympatico.
 Jan Jansen  416-512-0009
 <janjansen@sympatico.ca>",5
306699,29-DEC-11,28-DEC-11,Adel,,fr,174.88.118.96,sevy.f@sympatico.ca,14400378,000000122166810,5,5,Engager des employées comme Adel et Bell sera mieux reconnu.,4
306700,29-DEC-11,25-DEC-11,Saifuddin,,en,76.67.207.102,k.mccallum@sympatico.ca,14358604,000000122117709,5,5,,5
306701,29-DEC-11,28-DEC-11,Diana,,en,67.71.142.210,jackiedennis@sympatico.ca,14393494,000000122186541,4,4,suggesting that someone who can't access the internet should go to bell.ca to resolve their problem might not be a great idea,5
306702,29-DEC-11,27-DEC-11,Melvin,,en,65.95.138.119,snboulter@sympatico.ca,14385124,000000122147211,5,5,,4
306703,29-DEC-11,28-DEC-11,Youssef,,fr,76.67.188.247,Lise.Patry@bell.net,14387050,000000122184524,5,5,,5
306704,29-DEC-11,28-DEC-11,Yosra,,fr,174.89.227.108,andre.giguere040@sympatico.ca,14387734,000000122162354,5,5,Nous donné une heure plus approxomative lors de la visite du technicien au domicile,5
306705,29-DEC-11,28-DEC-11,Sam,,en,70.53.103.176,lorilee@bell.net,14395996,000000122167909,5,5,,5
306706,29-DEC-11,22-DEC-11,Kyle,,en,65.94.103.126,croopchand@sympatico.ca,14327528,000000122072574,2,4,"First of all the rep that took the call was Gabriela and she was not very polite.She was rude,she told me in no uncertain words that she could not help me and then I said since you cannot help me , put me through to your manager. In addition I had to tell her that I am a retired employee(6 mths ago) and if that is the way you are treating me I can imagine how you treat the other customers. I also said customer service is a priority for Bell Canada. I needed a user ID as the one I had was set up by management 25 yrs ago on my bell work computer and I needed to see the details of my phone bill on line. She said then we will just have to mail it and I said that was not good enough. I need your manager and it was only then I received the help.The call was at 3:35 to 3:58. I hope you can teach this person how to speak to a customer on the phone. She was very grumpy and in a hurry just to get rid of the call. Customers can tell from a rep's tone how courteous a person is.
I was a customer rep in my earlier days in collections and I have never spoken to anyone in that manner. I received many commendations in that job as a collection person and also received commendations as a data rep. You really need to teach the reps how to speak to customers. It is a shame to say that I was a Bell employee. ",2
306707,29-DEC-11,28-DEC-11,Cindy,,en,50.101.153.178,beebic1@sympatico.ca,14388396,000000122173040,4,4,FASTER PHONE RESPONSE,4
305129,27-DEC-11,26-DEC-11,Wissem,,fr,70.52.73.43,levass6@sympatico.ca,14367428,000000122134697,5,5,,5
305130,27-DEC-11,21-DEC-11,Alvaro,,en,67.71.59.94,bobmongeau@sympatico.ca,14313192,000000122051518,5,5,,4
305131,27-DEC-11,26-DEC-11,Isabelle,,fr,50.100.138.78,dbeliveau@sympatico.ca,14363916,000000122131444,1,1,M offrir un service centraliser ce j avais choisi dans mes options au telephone plutôt que de me transférer d un service à l autre à 4 reprises sans pouvoir en bout de ligne me donner satisfaction.  Pourtant ma requête était simple m abonner à Bell mobilité et me désabonner de Bell téléphonie.,2
305132,27-DEC-11,26-DEC-11,Jhon,,en,70.54.96.11,liscio@sympatico.ca,14367558,000000122129876,5,5,,5
305133,27-DEC-11,26-DEC-11,Jose,,en,70.48.106.231,hodg@bell.net,14365610,000000122133767,5,5,you couldn't have done any better. the servise was the best ever !,5
305134,27-DEC-11,26-DEC-11,Prince,,fr,184.145.173.196,sameftahi@bell.net,14370642,000000122126267,5,5,"Rien de particulier !  J'ai été agréablement surpris par l'amélioration SIGNIFICATIVE de votreservice à la clientèle , encore bravo !!! ",5
305135,27-DEC-11,26-DEC-11,Grace,,en,76.68.141.183,ijsugden@bell.net,14365720,000000122136650,1,1,"The technical assistant could have offered assistance.  I was trying to ask a question about how to manually add a MAC address of a new wireless device to my router, and she wouldn't listen to my question.  She interrupted and then directed me to another company called ""2wire"".  She didn't provide a telephone number to reach ""2wire's"" technical support desk, and only provided a suggestion for a google search to try and find the phone number for 2wire.  When I visited the 2wire web site, I found that they only have contact numbers for AT&T, Bell South, and Sask Tel, and not for Bell Canada customers.",2
305136,27-DEC-11,26-DEC-11,Jose,,en,70.48.106.231,hodg@bell.net,14365612,000000122135200,5,5,Jose did an awsome job helping me out. Keep up the good work.Happy holidays.,5
305137,27-DEC-11,26-DEC-11,Haythem,,fr,74.198.164.144,marco_tgs@bell.net,14368038,000000122124709,2,,,1
305138,27-DEC-11,25-DEC-11,Diego,,fr,76.65.164.201,carrenzoe@sympatico.ca,14356670,000000122117252,4,4,,5
305139,27-DEC-11,26-DEC-11,Fatma Sawcen,,fr,67.68.209.125,jah.let@sympatico.ca,14365968,000000122125093,5,5,Indiquer le temps d'attente approximatif,5
305140,27-DEC-11,24-DEC-11,Ricardo,,en,67.70.0.80,e.baggio@sympatico.ca,14350564,000000122111877,5,5,Give me faster internet response for the same money.,5
305141,27-DEC-11,26-DEC-11,Leni,,en,70.31.55.123,janiceandjohn@bell.net,14366034,000000122123539,4,1,"it was a blackberry tablet problem, but he tried really hard to fix the problem",4
305142,27-DEC-11,26-DEC-11,Mohammed,,en,64.231.187.188,bschaefer@sympatico.ca,14362842,000000122137642,5,5,,5
305143,27-DEC-11,26-DEC-11,Edwin,,en,69.159.108.246,peggychurchill@sympatico.ca,14369516,000000122126522,4,5,Explain things better,4
305144,27-DEC-11,27-DEC-11,Hector,,en,174.93.112.61,pgarneau@sympatico.ca,14369568,000000122137754,5,5,,3
305145,27-DEC-11,24-DEC-11,Jihed,,fr,174.93.248.208,danialex@bell.net,14350190,000000122103959,4,4,,4
305146,27-DEC-11,25-DEC-11,Sonia,,fr,67.68.170.52,rogerv1@sympatico.ca,14360288,000000122114956,4,5,tres bon ,5
305147,27-DEC-11,26-DEC-11,Karla,,en,76.68.123.117,studiog@sympatico.ca,14371276,000000122132627,4,4,All was fine,5
305148,27-DEC-11,19-DEC-11,Nadia,,fr,69.159.163.26,janemichaud@sympatico.ca,14300228,000000121992548,3,3,"Nous respecter comme ""vieux"" client autant que les nouveaux. Le sondage est très tôt après la discussion. Nous ne savons pas si les engagements seront respectés.",3
305149,27-DEC-11,24-DEC-11,Madhu,,en,70.53.169.75,tonyl1@sympatico.ca,14355408,000000122107469,4,4,nothing,5
305150,27-DEC-11,25-DEC-11,Madhu,,en,76.71.89.91,peter.mccann@sympatico.ca,14359900,000000122117223,4,4,"I made an inquiry about moving my e-mail account to a new PC a few weeks ago and was advised that all of my e-mail and folders could move. Unfortunately, that was not possible when I went to actually set up my new PC.",4
305151,27-DEC-11,26-DEC-11,Kaustabh,,en,70.26.149.209,roch000@sympatico.ca,14370294,000000122127562,5,5,no,4
305152,27-DEC-11,26-DEC-11,Nelson,,en,174.94.23.232,j.c.knight@sympatico.ca,14365838,000000122134541,5,5,,5
305153,27-DEC-11,26-DEC-11,Hedi Sadek,,fr,174.91.202.231,chenrezig@sympatico.ca,14363244,000000122124945,5,5,expliquer dès le début que le wi-fi peut-être désactivé à partir du modem,5
305154,27-DEC-11,24-DEC-11,Mohammed,,en,70.29.35.156,mlisowska@sympatico.ca,14353384,000000122113758,5,5,nothing. It was perfect,5
305155,27-DEC-11,26-DEC-11,Rahali,,fr,74.15.212.78,armand30@bell.net,14362130,000000122130182,1,1,,4
305156,27-DEC-11,16-DEC-11,Seshadri,,en,67.70.163.194,dllurt@bell.net,14270896,000000121941169,3,3,"This was a 310bell call,during this call I talked to 3 people, one of which was able to determine that my internet problem was external, I was given another number (1-888-466-2453)",4
305157,27-DEC-11,26-DEC-11,Victor Gabriel,,en,65.95.146.165,berlynco@sympatico.ca,14362500,000000122130125,5,4,,5
305158,27-DEC-11,26-DEC-11,Daniel,,en,74.14.67.209,walpat@sympatico.ca,14372096,000000122136232,5,4,"All was done very well.
Very much tanks to Daniel # 474469",5
305159,27-DEC-11,24-DEC-11,Imran,,en,184.146.110.152,anthony.morra@bell.net,14349228,000000122103335,5,5,absolutely nothing every thing was done fantastic.............ps Imran could usea pay raise,5
305160,27-DEC-11,26-DEC-11,Hakim,,en,76.64.117.64,macleod_1@sympatico.ca,14367918,000000122137678,5,4,,4
305161,27-DEC-11,26-DEC-11,Andrea,,en,65.92.79.52,mustafam@sympatico.ca,14368936,000000122132287,4,3,my outgoing e-mail is not yet working.,3
305162,27-DEC-11,16-DEC-11,Sweta,,en,67.70.163.194,dllurt@bell.net,14270898,000000121942281,3,3,"This was the second call into bell, on the 1-888 # talked with another 3 people,thats 6 so far today, talked with Chino (#ey02371)he confirmed an external problem and put up a work order and gave me a confirmation #. Tom (#b39201) fixed the problem Sat. afternoon, 7 people later- you figure it out....  ",4
305163,27-DEC-11,26-DEC-11,Patricia,,en,70.49.63.190,tjernestine@sympatico.ca,14371691,000000122127852,4,4,"I do not have more to say but Patricia was helpful,good and quick to solve my problem but could not undestand why this problem happened and why Bell did not correct it with out me to call for help!!",4
305164,27-DEC-11,26-DEC-11,Aqeel,,en,174.88.90.140,lpoyser@sympatico.ca,14367726,000000122123026,5,4,Nothing,5
305165,27-DEC-11,26-DEC-11,Elizabeth,,en,184.145.108.125,kimberley.grandmaison047@sympatico.ca,14367042,000000122126438,5,5,,5
305166,27-DEC-11,26-DEC-11,Tarek,,fr,76.69.179.53,jlepire@bell.net,14366402,000000122132764,4,5,meme si conseille m' a suggere le live mail . j'aurais mieux aime office outlook.,5
305167,27-DEC-11,26-DEC-11,Dawood,,en,184.148.126.21,l.scully@sympatico.ca,14367196,000000122134841,5,5,,5
305168,27-DEC-11,26-DEC-11,Med Anis,,fr,70.53.211.139,gmbelisle@sympatico.ca,14365244,000000122125389,5,4,,4
305169,27-DEC-11,26-DEC-11,Hector,,en,174.91.1.157,glapier@sympatico.ca,14365234,000000122127728,5,5,A little hard to understand,5
305170,27-DEC-11,26-DEC-11,Jose,,en,76.66.126.67,liw09@sympatico.ca,14367576,000000122134867,4,4,,5
305669,28-DEC-11,27-DEC-11,Nas,,en,70.27.24.106,abw1957@sympatico.ca,14372892,000000122151915,3,4,,3
305670,28-DEC-11,24-DEC-11,Sweta,,en,174.94.66.136,przemart@bell.net,14354114,000000122102457,4,3,Fix my internet connection so the problem will not reoccur. Connection is still not steady.,2
305671,28-DEC-11,27-DEC-11,Jeffery,,en,74.15.242.180,dakota503@sympatico.ca,14375522,000000122150091,3,2,,3
305672,28-DEC-11,27-DEC-11,Luis,,en,70.29.234.210,ajaxinspection@sympatico.ca,14373014,000000122145354,4,4,realize that not all clients are versed in computer technology and need explanations,5
305673,28-DEC-11,27-DEC-11,Ahmed,,en,184.147.40.33,joanne.nicholson@sympatico.ca,14379340,000000122147047,5,5,all was good,5
305674,28-DEC-11,27-DEC-11,Jay,,en,184.147.202.36,dlbaines@sympatico.ca,14376206,000000122148682,5,5,The customer care representatively resolved my issue immediately. The one thing that could have been done better is that billing should not have charged me for an internet service call in the first place as I had been told that there would not be a charge by the person I I booked the call with and the service person who wrote out the work order.,4
305675,28-DEC-11,27-DEC-11,Sinu,,en,70.26.143.232,tonycaccioppoli@sympatico.ca,14385994,000000122157926,5,5,,4
305676,28-DEC-11,27-DEC-11,Gunson,,fr,67.70.132.165,desnoyers_4@sympatico.ca,14376004,000000122155473,5,4,c'était ok,4
305677,28-DEC-11,27-DEC-11,Julio,,en,50.100.49.28,revjan@bell.net,14383920,000000122158036,5,5,,5
305678,28-DEC-11,27-DEC-11,Mariem,,fr,174.91.234.122,j.bydal@sympatico.ca,14378532,000000122139972,5,5,Nous aviser plus clairement lors de changements dans nos forfaits soit téléphonie ou internet... Actuellement les avis sont la mais en petits caractères quasi invisible....,4
305679,28-DEC-11,27-DEC-11,Radhika,,en,76.69.25.131,mizonf@sympatico.ca,14382124,000000122158774,5,5,,5
305680,28-DEC-11,24-DEC-11,Juan,,en,206.172.0.204,msalama@sympatico.ca,14353498,000000122113689,3,2,send a message that the fault was caused by network interruption due to repairs with an ETR instead of wasting my time and your time as well trying to troubleshoot the problem,3
305681,28-DEC-11,27-DEC-11,John,,en,174.89.159.53,dongmc@sympatico.ca,14376326,000000122149052,4,4,,4
305682,28-DEC-11,27-DEC-11,Linda,,fr,70.49.76.157,mdesilets000@sympatico.ca,14381728,000000122149514,4,5,"J' ai dû faire 3 appel pour corriger mon problème.La personne devrait vérifié si l' intervention fonction, si non nous devons rappelé à plusieurs reprises.",4
305683,28-DEC-11,27-DEC-11,Mahender,,en,69.156.0.162,maureen.nolan@sympatico.ca,14381616,000000122141277,4,4,,3
305684,28-DEC-11,27-DEC-11,Gopinath,,en,67.70.41.40,fallan@sympatico.ca,14376980,000000122138566,5,5,nothing,5
305685,28-DEC-11,25-DEC-11,Milo,,en,76.69.35.62,eileen.boyle@sympatico.ca,14357418,000000122116200,5,5,,5
305686,28-DEC-11,27-DEC-11,Marouen,,fr,174.93.124.234,francoispurcell@sympatico.ca,14377240,000000122155751,4,4,pouvoir synchroniser mon Ipad (mes mails) avec avec mon pc.,4
305687,28-DEC-11,27-DEC-11,Mudilyar,,en,64.231.212.28,aceracer@sympatico.ca,14372894,000000122146116,3,3,"We can't tell if the problem is fixed yet.  Our internet connection comes and goes and it is back for now. 
The service technician was very nice so I was pleased with his help.  We will just have to see if what he did actually fixed our intermittent problem.

",3
305688,28-DEC-11,20-DEC-11,John,,en,74.15.47.150,sandyhiscox@sympatico.ca,14310432,000000122013495,4,1,"The person I spoke with on Mon.Dec 19th was very helpful & tried tosolve the problem that evening> The person on Tuesday was very good & felt the problem was resolved, told me to call again if it was not. would you believe I got up from my desk & tripped on the computer cord.  I now have a concussion & the problem with my e-mail is not solved!  I was told to rest, feel terrible and as a result do not feel well enough to call again>   If you could fix this problem it would be most appreciated!  Thankyoy!!",3
305689,28-DEC-11,27-DEC-11,Radhia,,fr,174.92.164.237,pphajjar@sympatico.ca,14383460,000000122139947,5,4,,5
305690,28-DEC-11,23-DEC-11,Gustavo,,en,70.53.118.204,gjkokot@sympatico.ca,14341258,000000122094611,5,5,nothing.....excellent service,5
305691,29-DEC-11,28-DEC-11,Vijayashanti,,en,76.67.116.97,neptune45@bell.net,14398010,000000122172353,5,5,Not a thing,5
305692,29-DEC-11,28-DEC-11,Meriem,,fr,184.148.172.183,jeamb@sympatico.ca,14393800,000000122170871,5,5,non,5
305693,29-DEC-11,28-DEC-11,Juan,,en,64.229.92.83,antjiehalim@sympatico.ca,14387934,000000122186490,5,3,In general I have had helpful service when it comes to technical support. However your general customer service is in most cases a frustrating experience and can be much improved!! ,2
305694,29-DEC-11,28-DEC-11,Mouna,,en,70.54.39.30,jpbarlow@sympatico.ca,14394564,000000122178978,3,5,time ansering phone is very poor and your advertise tv over phone line and is not available ,3
305695,29-DEC-11,28-DEC-11,Xenia,,en,204.101.237.139,boettger.associates@sympatico.ca,14388796,000000122184819,5,5,Nothing. Your staff were informed and worked very diligently to resolve the issue. Glad I didn't have to wait hours to talk to someone. Thanks to your team.,5
305696,29-DEC-11,28-DEC-11,Luis,,en,174.92.69.43,pat_ray@bell.net,14398438,000000122166406,5,3,"Joan,Since speaking to Luis we brought the computer to Rayteck in Val Caron and the computer was working okay. He found a few virus' cleaned it all up and changed the battery and installed extra ram as Luis suggested. Spent $212.00 on it and it was working fine in the shop. Brought it home and again not working. Called and spoke to Ceasar? and again went through all the same stuff and he told us he would have someone call us back within 20 minutes. After an hour or so we called back and spoke to Mandy? again spent more time and she then decided we needed to have someone come to the house. This morning James came over and ""yes"" it was the modem (refurbished one) that was the problem. Our internet is now working. Would suggest that when this happens they don't spend the same amount of time with each person doing the same things and again not getting the problem repaired.  Should have had a technician over after the second time perhaps? Regards Ray and Patricia Larstone",4
305697,27-DEC-11,24-DEC-11,Loyda,,en,76.64.208.121,hardie.sesely@sympatico.ca,14351346,000000122104332,3,3,Internet doesn't work in the evening,4
305698,27-DEC-11,26-DEC-11,Gregorio,,en,74.15.47.144,pjowett@sympatico.ca,14369664,000000122126325,5,5,,4
305699,27-DEC-11,26-DEC-11,John,,en,174.93.39.99,bettysem@bell.net,14362522,000000122136372,5,4,The Bell Technician did his very best to work with me to try and resolve the problem I am experiencing (still not resolve  which we believe is a problem with the new computer).  He couldnt have done anything different or better.  A job well done!  This was one of 3 calls made for the day.,5
305700,28-DEC-11,27-DEC-11,Med Wassim,,fr,76.67.88.51,francois23@sympatico.ca,14377230,000000122151658,4,1,,4
305701,28-DEC-11,18-DEC-11,Naveenkumar,,en,50.101.166.80,ababaris@sympatico.ca,14288490,000000121977974,5,5,,4
305702,28-DEC-11,27-DEC-11,Erika,,en,70.52.219.223,lrougas@sympatico.ca,14380870,000000122153852,5,5,N/A,5
306229,29-DEC-11,28-DEC-11,Pau,,en,70.31.21.230,bogdan001@sympatico.ca,14388798,000000122176669,4,4,"Get the changes to my account correct the first time i called. Everytime I make a change to my account i have to call 2-3 times before  things are done correctly.I still have to make another call to correct another fee which is"" not yet appeared on my bill"".",3
306230,29-DEC-11,28-DEC-11,Ali,,fr,76.67.161.157,girouxgr@sympatico.ca,14392422,000000122164597,5,5,,4
306231,29-DEC-11,28-DEC-11,Diedra,,en,174.95.146.25,helene.piche@sympatico.ca,14392972,000000122163159,4,3,Could of taken more time to go over/read & fill out the registration form - I do not want an ebill,4
306232,29-DEC-11,28-DEC-11,Houssemeddine,,fr,70.26.204.63,mark.daigneault@sympatico.ca,14396820,000000122180978,4,5,Plus d'expérience de la part du conseiller,5
306233,29-DEC-11,28-DEC-11,Sumithra,,en,70.29.1.113,juray.mcfadden@sympatico.ca,14394728,000000122177095,5,5,nothing,5
306234,29-DEC-11,28-DEC-11,Kristen,,en,174.92.93.161,eleanor.cretes@sympatico.ca,14391340,000000122165737,5,5,"No, the respresentative was very pleasant and very customer oriented.  She noticed that there could be cost savings and adjusted my bill and also made recommendations.  Excellent customer service.",5
306235,29-DEC-11,22-DEC-11,Jacqueline,,en,67.70.4.232,toperczer@sympatico.ca,14336502,000000122062289,4,4,,4
306236,29-DEC-11,28-DEC-11,Sulochana,,en,69.159.4.43,kenlamming@sympatico.ca,14395068,000000122163794,5,4,"have that person be in my house fixing the problem , but I relize that this could not happen . ",5
306237,29-DEC-11,28-DEC-11,Oscar,,en,184.146.101.226,lflammini@sympatico.ca,14395732,000000122169434,5,5,Nothing ... job well done!,5
306238,29-DEC-11,28-DEC-11,Temsu,,en,70.51.254.196,ptlc73_1@sympatico.ca,14398944,000000122177002,5,4,can not think of any thing better,5
306239,29-DEC-11,28-DEC-11,Marta,,en,70.50.198.193,dave.taylor47@sympatico.ca,14390384,000000122169442,5,5,can't think of any,4
306240,29-DEC-11,28-DEC-11,Luis,,en,70.53.73.82,kandrsmith@bell.net,14394830,000000122168934,5,5,"seemed like a long time to wait for a representative
turn the volume on the music down a bit",5
306241,29-DEC-11,28-DEC-11,Oscar,,en,70.53.0.4,stsot@sympatico.ca,14400978,000000122162609,5,5,nothing,5
306242,29-DEC-11,28-DEC-11,Md Jihed,,fr,70.30.22.175,cboutin@sympatico.ca,14389376,000000122181779,4,4,,5
306243,29-DEC-11,28-DEC-11,Elsy,,en,74.14.96.147,kptor@sympatico.ca,14395308,000000122162000,5,5,,5
306244,29-DEC-11,28-DEC-11,Jose,,en,74.14.96.147,kptor@sympatico.ca,14395310,000000122164473,5,5,,5
306245,29-DEC-11,25-DEC-11,Cristobal,,en,50.100.53.231,mkaye@sympatico.ca,14359530,000000122115776,5,5,Cant think of anything.,5
306246,29-DEC-11,28-DEC-11,Salvador,,en,64.228.192.47,lbaker@sympatico.ca,14395557,000000122180305,5,5,operators were busy so it took approx 10.00 min. to get a technical support on the line.,5
306247,29-DEC-11,26-JUN-11,Issam,,fr,76.69.228.135,ghazouani.cherkaoui@sympatico.ca,12423209,000000118059677,5,5,,5
306248,29-DEC-11,28-DEC-11,Myriam,,fr,207.96.161.131,lynea.michelp@sympatico.ca,14396260,000000122176128,4,4,,5
306249,29-DEC-11,28-DEC-11,Kevin,,en,174.88.86.221,gss@sympatico.ca,14392676,000000122175520,5,5,Nothing..the tech was well informed and fixed my problem within minutes.,5
306250,29-DEC-11,28-DEC-11,Silverious,,en,70.31.41.92,sarah.bowman@sympatico.ca,14400154,000000122185934,4,4,Improve English accent.,4
306251,29-DEC-11,28-DEC-11,Mohamed,,fr,76.67.90.132,claire.meilleur@sympatico.ca,14389746,000000122164351,3,4,Ne pas chercher à me faire acheter davantage.,4
306252,29-DEC-11,28-DEC-11,Priyanka,,en,70.53.28.78,fraser---@bell.net,14391920,000000122166609,1,3,"Spoken better english so we could understand each other.
I do not like the result of the fix.",1
306253,29-DEC-11,28-DEC-11,Hemavathi,,en,74.15.53.240,hsgorman@sympatico.ca,14393100,000000122164811,5,5,I was on hold for quite a while.,5
306254,29-DEC-11,28-DEC-11,Sana,,fr,65.94.4.91,guy.desmarchais049@sympatico.ca,14392728,000000122165445,5,5,,4
306255,29-DEC-11,28-DEC-11,Oliver,,en,184.145.91.39,stewartcraven@sympatico.ca,14400956,000000122167694,5,5,Less wait time for a representative.,4
306256,29-DEC-11,28-DEC-11,John,,en,76.64.0.235,pezeli@sympatico.ca,14398680,000000122184622,5,5,,5
306257,29-DEC-11,28-DEC-11,Julio,,en,50.101.151.135,conniprejza@bell.net,14389954,000000122178734,5,5,Nothing. You have an excellent customer oriented individual in Julio!,4
306258,29-DEC-11,28-DEC-11,Melvin,,en,50.101.167.58,ohhenry1@sympatico.ca,14398238,000000122168715,5,5,"our phone connection did not seem clear, but that could have been from either end",5
306259,29-DEC-11,28-DEC-11,Carl,,en,70.26.49.213,mormar37@sympatico.ca,14397752,000000122176785,5,5,"Nothing. I was particularely pleased that I could understand the agents well. I was not dealing with someone in India, which was a disaster the last time.",5
306260,29-DEC-11,28-DEC-11,Linda,,en,174.94.44.94,sheila.tony@sympatico.ca,14400474,000000122165865,5,5,everything was fine  well done,5
306261,27-DEC-11,22-DEC-11,Denis,,fr,65.92.30.232,lilia.suau@bell.net,14331824,000000122068214,4,4,"perdon no se escribir en frances solo en espanol yo estoy muy contenta por los cervicios que me han dado merci por tu es mi emfermedad que no me deja consentrarme mejor y usted sabia que jo hiba al hospital por tres dias ya page la cuenta que me dio el senor del sevicio a la clientela esa que acordamos cullo yo tengo la conffirmacion mi esposo pago 100,30 sentavos ala banca de montreal cerca de casa yo estaba muy mal en el hospital merci",5
306262,28-DEC-11,27-DEC-11,Nadim,,fr,70.29.200.146,nicole.laval@sympatico.ca,14382600,000000122151518,5,5,"Avoir une meilleure ligne téléphonique.
Il y avait beaucoup d'écho lorsque je
parlais. ",5
306263,28-DEC-11,27-DEC-11,Kat,,en,76.67.73.45,brentwood@sympatico.ca,14374310,000000122149419,5,5,My experience was a good one.,5
306264,28-DEC-11,27-DEC-11,Sajid,,en,70.30.2.230,ilienshaun@sympatico.ca,14378396,000000122150728,5,5,Nothing,5
306265,28-DEC-11,27-DEC-11,Jay,,en,174.88.90.46,dandsfolkard@sympatico.ca,14375554,000000122138863,4,4,,5
306266,28-DEC-11,27-DEC-11,Yosra,,fr,70.55.134.60,memond39@sympatico.ca,14381802,000000122143577,3,4,Mon temps d'attente de 30 minutes fut beaucoup trop long pour parler à quelqu'un d'autant plus qu'il a dû transférer mon appel à une autre personne. Cette dernière n'avait pas la réponse mais elle s'est informée et a finalement solutionné mon problème.,2
306267,28-DEC-11,17-DEC-11,Sylvie,,en,142.92.129.13,gregrock@bell.net,14282572,000000121959694,5,4,,4
306708,28-DEC-11,27-DEC-11,Sami,,fr,174.93.145.78,junior13@bell.net,14379734,000000122146371,5,5,,5
306709,28-DEC-11,27-DEC-11,Philip,,en,184.146.150.233,darren032@sympatico.ca,14375656,000000122152935,5,5,,5
306710,28-DEC-11,27-DEC-11,Gloria,,en,142.107.242.169,louis.stokes@bell.net,14380826,000000122151821,5,5,"You could use this customer care representative's technique as a model for future ccr's.  She was not only competent and proficient, she was polite and friendly as well.  Not only did she resolve my immediate technical issue, but she also helped me resolve a technical issue that was likely to arise in the near future.  She was proactive.  She presented herself as a representative who truly wished to assist me in resolving my technical issues, as opposed to a representative who wished to complete the call as quickly as possible.  Unfortunately, I have dealt with far too many representatives who seem as though that is there goal - completing the call as quickly as possible.  If all of your representatives were as efficient, polite, and professional as the ccr I dealt with, I would happily remain a bell customer for a very, very long time.",5
306711,28-DEC-11,27-DEC-11,Cesar,,en,67.71.124.92,bl.hughes@sympatico.ca,14374086,000000122152400,5,5,nothing,5
306712,28-DEC-11,26-DEC-11,Anusha,,en,65.93.70.20,banez@sympatico.ca,14362322,000000122128674,5,5,,4
306713,28-DEC-11,23-DEC-11,Anirban,,en,76.65.65.176,vicky.tumiotto@sympatico.ca,14348224,000000122092121,5,5,,4
306714,28-DEC-11,23-DEC-11,Murali,,en,76.65.65.176,vicky.tumiotto@sympatico.ca,14348226,000000122099465,5,5,,4
306715,28-DEC-11,27-DEC-11,Eya,,fr,67.68.132.72,sylviemarquis@sympatico.ca,14385560,000000122145541,5,5,,5
306716,28-DEC-11,27-DEC-11,Seifeddine,,fr,74.14.205.44,fernlabelle@sympatico.ca,14377076,000000122144069,3,4,"Si vous saviez que la fibre 7 n'était pas stable dans mon secteur , pourquoi me l'avoir offert??? avec tous les inconvénients que cela m'a donnés. Je l'ai eu du 12 déc. au 27 déc. sur le conseil du technicien qui est venu chez-nous le 27 déc. , je l'ai fait enlever et j'ai repris Essentiels Plus comme avant.  Beaucoup de problèmes pour absolument rien. Je n'apprécie pas votre façon d'agir.",2
306717,28-DEC-11,27-DEC-11,Larissa,,fr,70.50.167.173,ltlp@sympatico.ca,14380882,000000122147954,5,5,,5
306718,28-DEC-11,27-DEC-11,Nora,,en,69.158.128.148,bainyorke@sympatico.ca,14373728,000000122155130,5,5,"Nothing! Your customer service rep was polite, patient and thorough. She took all the time that was needed to ensure that my problem was resolved without making me feel stupid, or rushed. In fact, I think this was the best experience I've ever had with your support team! Kudo's to Nora for her knowledge of what customer service is all about!",5
306719,28-DEC-11,27-DEC-11,Prem,,en,174.95.218.69,adrain.delaat@sympatico.ca,14372934,000000122144519,5,5,Wait time was too long (about 30 minutes).,4
306720,28-DEC-11,27-DEC-11,Lilian,,en,184.146.137.31,william.miles@sympatico.ca,14386498,000000122144816,5,5,Reduce the waiting time on the phone before connecting with a representative.,4
306721,28-DEC-11,26-DEC-11,Cesar,,en,174.95.191.87,jennil72@bell.net,14366250,000000122137563,5,5,nothing,5
306722,28-DEC-11,27-DEC-11,Ridha,,fr,74.15.113.36,noel.gaudreau@sympatico.ca,14382690,000000122147978,5,5,,5
306723,28-DEC-11,27-DEC-11,Moses,,en,174.91.46.3,allanm1@sympatico.ca,14373160,000000122151298,5,5,I think the fellow handled it very well.,4
306724,28-DEC-11,24-DEC-11,Bradley,,fr,74.15.156.103,eldo_2011@bell.net,14350636,000000122111142,5,5,"Le technicien n'a pas laissé le guide du nouveau décodeur, ni de la manette, ni du nouveau modem,il a quitté  notre domicile avec tous les câbles de connection, installé le nouveau modem sur le plancher, enfin j'ai signé mais je suis frustré. Quand le système à flanché, le technicien au téléphone a été d'une courtoisie et d'une efficacité 5/5, merci. À la prochaine,bonne année",5
306725,28-DEC-11,27-DEC-11,Afroze,,en,174.91.172.20,carmichaelroy@sympatico.ca,14374604,000000122159144,3,3,better english,2
306726,28-DEC-11,27-DEC-11,Elsy,,en,76.68.45.180,four-fitzys@sympatico.ca,14377182,000000122151129,4,4,Offer us faster internet for a better price?!?!,5
306727,28-DEC-11,27-DEC-11,Asir raja,,en,70.48.229.208,harold.davidson@sympatico.ca,14378032,000000122151834,5,5,It was a difficult problem an Raja did an excellent job of solving it.,5
306728,28-DEC-11,27-DEC-11,Oscar,,en,70.48.229.208,harold.davidson@sympatico.ca,14378034,000000122147843,2,1,It was a difficult problem and Oscar failed to correct it. My next contact with Raja resulted in the problem being corrected,4
306729,28-DEC-11,27-DEC-11,Moncef,,fr,76.65.87.251,suzanne.daoust@sympatico.ca,14385490,000000122153500,5,5,,5
306730,28-DEC-11,27-DEC-11,Hsine,,fr,69.157.152.178,lisem5@sympatico.ca,14380688,000000122140435,5,5,,5
306731,28-DEC-11,27-DEC-11,Bochra,,fr,206.172.0.205,claudettedextraze@sympatico.ca,14375141,000000122141619,1,4,"J'avais tél le samedi 17 déc pour demander un rvs le 20 ald 19 déc, et ils ont pas respecté ma deamnde, ils sont passé quand meme le 19 déc en me laissant une carte dans ma boite aux lettres en me disant qu'ils avaient passé mais ne pouvait résoudre le problème, j'ai dû rappeler pour leur dire et on m'a répondu qu'il n'avait jamais le changement de rvs du 19 au 20 déc, alors ils ne pouvaient naturellement pas passé le 20 et on m'a donné le 27 déc, et ils sont passés le 27 déc.",2
306732,28-DEC-11,27-DEC-11,Kevan,,fr,67.70.134.82,rmillette@sympatico.ca,14384092,000000122156516,5,5,,5
306733,28-DEC-11,28-DEC-11,Ronald,,en,174.92.99.33,trompj@bell.net,14386096,000000122160735,5,5,,4
306734,28-DEC-11,27-DEC-11,Romy,,en,174.95.96.210,victoriachallenger@sympatico.ca,14386250,000000122151859,4,5,,4
306735,28-DEC-11,27-DEC-11,Dinesh,,en,74.14.20.191,n.oitzl@sympatico.ca,14382472,000000122147967,5,4,,4
306736,28-DEC-11,27-DEC-11,Kurt,,en,76.65.22.130,lilb-a@sympatico.ca,14380594,000000122150891,5,4,,4
306737,28-DEC-11,27-DEC-11,Daniel,,en,69.165.131.44,lourotondo@sympatico.ca,14380852,000000122160478,1,1,communicate with customer on whats happening or lack of resolving the issue,1
306738,28-DEC-11,27-DEC-11,Jose,,en,174.95.207.219,htsutton@sympatico.ca,14378282,000000122143081,5,5,Nothing!  The troubleshooter solved the problem in a minute or two.  And the replacement part here the next day.,5
306739,28-DEC-11,23-DEC-11,Henry,,en,69.165.131.44,lourotondo@sympatico.ca,14343822,000000122096754,1,1,communicate with the customer on whats happening --resolve the problem in a relatively short time or let the customer know its not going to get resolved,1
306740,28-DEC-11,24-DEC-11,Krish,,en,184.144.78.212,b.schwenker@sympatico.ca,14349368,000000122106212,5,5,,5
306741,28-DEC-11,27-DEC-11,Mahesh,,en,76.70.80.31,mikekumbhani@sympatico.ca,14382050,000000122159626,5,4,,4
306742,28-DEC-11,23-DEC-11,Jaime,,en,207.219.58.118,peter.pascetta@sympatico.ca,14345758,000000122093896,5,3,,5
306743,28-DEC-11,27-DEC-11,Basker,,en,174.89.66.59,steamfx@sympatico.ca,14385290,000000122141553,1,1,ANSWER THE QUESTION,2
306744,28-DEC-11,27-DEC-11,Edwin,,en,174.89.66.59,steamfx@sympatico.ca,14385292,000000122146503,1,1,THE PERSON COULD NOT UNDERSTAND THE QUESTION,2
305171,28-DEC-11,27-DEC-11,Luis,,en,69.159.45.79,timesguida@sympatico.ca,14385874,000000122157525,4,5,,5
305172,29-DEC-11,28-DEC-11,Geetha,,en,184.151.63.153,a_ossman@sympatico.ca,14387240,000000122186540,1,2,Better technical knowledge from Tech support !,3
305173,29-DEC-11,28-DEC-11,Deepthi,,en,74.14.129.237,toolmanbillh@sympatico.ca,14401620,000000122165868,5,4,,5
305174,29-DEC-11,28-DEC-11,Med Anis,,fr,69.159.158.203,mhuot@bell.net,14397280,000000122180927,4,4,"Me permettre d'inscrire mon propre Mot de Passe que j'avais oublié 
Étant donne que j'avais egare mon livret où j'avais consigne mes mots de passe.
Toutefois,cela ne depends que de Moi
et n'a rien a voir avec celui qui m'a 
repondu avec Patience et Qualite dans le
Service qui fût tres apprecie.",5
305175,29-DEC-11,28-DEC-11,Danny,,en,70.26.163.81,adb.green@sympatico.ca,14387362,000000122166587,4,4,"the last of 3 calls to resolve the issue. The gentleman gave me honest and accurate information about both what was being replaced to resolve the issue and the shipping, admitted that the package had not yet been picked up, spoke directly to purolator to get accurate delivery information.
He was the only one of the reps who actually took the issue seriously and redeemed the credibility of Bell. ",3
305176,29-DEC-11,28-DEC-11,Chantal,,en,70.55.1.23,alderbrook@sympatico.ca,14387528,000000122169127,5,5,,4
305177,29-DEC-11,28-DEC-11,Christine,,en,64.231.51.169,mkowanetz@sympatico.ca,14397572,000000122172220,5,5,"The first time I called 310-SURF and went through the menus to choose Technical Support, after I was put on hold for over 20 minutes, a message said, ""The number you are trying to call is not in service, please try again later"", then hung up, forcing me to call again (where the wait ended up only being a few minutes)
",4
305178,29-DEC-11,28-DEC-11,Khan,,en,64.229.5.247,thomas.wright@sympatico.ca,14401438,000000122172817,5,5,0,5
305179,29-DEC-11,28-DEC-11,Cesar,,en,74.12.191.13,joanteskey@sympatico.ca,14394268,000000122176276,5,5,not a thing,5
305180,29-DEC-11,28-DEC-11,Kishore,,en,70.51.221.139,i_mackenzie@sympatico.ca,14393182,000000122181923,5,5,,4
305181,29-DEC-11,16-DEC-11,Gattu,,en,76.68.141.231,m.e.wiley@sympatico.ca,14274662,000000121950619,1,1,,3
305182,29-DEC-11,26-DEC-11,Sana,,fr,50.100.105.103,johanne.b.morin@sympatico.ca,14366536,000000122125278,5,5,,5
305183,29-DEC-11,28-DEC-11,Amine,,fr,70.24.234.3,mfdbrosseau@bell.net,14397216,000000122175679,1,1,"You could have simply listened to my request, which was to allow me to see my bill on the net without signing for e-bill.",2
305184,29-DEC-11,16-DEC-11,Salvador,,en,76.68.141.231,m.e.wiley@sympatico.ca,14274664,000000121949261,1,1,Woman responding to the call was very rude and did not know how to remedy the problem.,1
305185,29-DEC-11,25-DEC-11,Diego,,en,38.121.75.194,A.Paal@sympatico.ca,14355860,000000122114819,5,5,,3
305186,29-DEC-11,26-DEC-11,Antony,,en,70.49.190.95,inpbecker@sympatico.ca,14365766,000000122135381,4,4,you could improve the speed which serves rural customers,4
305187,29-DEC-11,28-DEC-11,Karina,,en,65.93.84.202,allan.fur@sympatico.ca,14387596,000000122169852,3,4,,
305188,29-DEC-11,28-DEC-11,Steve,,en,174.91.94.140,halit@bell.net,14392814,000000122178474,5,5,,5
305189,29-DEC-11,27-DEC-11,Olfa,,fr,70.24.197.95,jboucher002@sympatico.ca,14378838,000000122139727,4,5,Dans ce cas-ci le nécessaire a été fait. Impossible de faire davantage.,4
305190,29-DEC-11,19-NOV-11,Madhu,,en,76.70.42.20,mcmullanc@sympatico.ca,14032922,000000121343265,5,5,the person who helped me was fantastic and he went above and beyonnd what he was required to do! I would say he truly needs to be rewarded! Thanks very much,5
305191,29-DEC-11,27-DEC-11,Andrea,,en,74.14.157.225,aparkin@sympatico.ca,14373482,000000122156138,5,4,"NOTHNG. Andrea was great. For a change I was speaking to someone who I could understand and who did not guess what the problem was ""try this"" try this""",5
305192,29-DEC-11,28-DEC-11,Zaid,,en,76.69.133.66,sherry.yundt@sympatico.ca,14400516,000000122162887,4,3,,4
305193,29-DEC-11,12-DEC-11,Kamel,,fr,70.48.93.40,jalbert071@sympatico.ca,14221496,000000121856697,5,5,"Ils ne s'agit pas qu'une seule experience,beaucoup de probleme avec internet depuis mon demenagement a vercheres,mon conjoint etait avec videotron avant et ne cesse de repeter que le service etait meilleur plus vite et l internet ne coupait pas lorsque nous nous servions du sans fil.Beaucoup d'appel a Bell.Mais les employes font le gros possible.",2
305194,29-DEC-11,22-DEC-11,Kanchumarthi,,en,70.31.107.183,scozens@sympatico.ca,14335394,000000122070503,5,5,"let me speak to this agent (Kanchumarthi) initially - I wasted time and had no email access for 4 days prior to this problem-solver. Two other agents had attempted to fix the problem and assured me it was fixed, but it was not resolved before this agent fixed it permanently. He tried something different that actually restored my email srvice.",5
305195,29-DEC-11,28-DEC-11,Abir,,fr,69.159.99.22,francine.baller@sympatico.ca,14391838,000000122163228,3,4,"Donner plus d'explications sur le pourquoi du problème. Et quand à la fin de la conversation, on demande est-ce qu'on pourrait vous aider avec autre chose, écouter la réponse et continuer d'aider en restant en ligne.",3
305196,29-DEC-11,28-DEC-11,Fourat,,fr,173.0.205.61,tonton@bell.net,14401592,000000122180964,5,5,Je réponds à ce sondage chez ma nièce. Car pas d'Internet qui rentre chez moi. J'attends le nouveau Modem que vous devez m'envoyer.,5
305197,29-DEC-11,27-DEC-11,Mohamed Amine,,fr,174.92.233.24,claude_rochon@sympatico.ca,14375126,000000122143041,4,4,,5
305198,29-DEC-11,27-DEC-11,Zied,,fr,70.55.142.100,miche.lapierre@sympatico.ca,14381921,000000122140022,4,4,,5
305199,29-DEC-11,28-DEC-11,Kranthi,,en,70.50.30.157,wayne.crawford2@sympatico.ca,14402064,000000122176619,4,4,Nothing more at this point.  He listened and agreed after checking prev. report and suggested a replacement.,4
305200,29-DEC-11,28-DEC-11,Pau,,en,67.70.111.45,harrisfaille@sympatico.ca,14392878,000000122178427,1,1,time for Bell to show integrity with gateway firmware and communication on risk . Rep 'Said' gave totally misleading info.  ,2
305201,29-DEC-11,28-DEC-11,Haythem,,fr,76.67.140.23,wapiti.libre@sympatico.ca,14402048,000000122176333,5,5,C'est ok,5
305202,29-DEC-11,28-DEC-11,Moussa,,fr,65.94.211.119,claudelachambre@sympatico.ca,14375132,000000122160834,4,3,,4
305203,29-DEC-11,28-DEC-11,Manuel,,en,70.51.170.141,james.lundy@sympatico.ca,14393564,000000122168333,4,4,"too long a wait for service.
I was on hold for at leat 15 minutes",4
305204,29-DEC-11,28-DEC-11,Houssemeddine,,fr,69.156.128.69,bourdages_c@sympatico.ca,14388834,000000122163360,5,5,"Rien, le service a été excellent et le technicien très patient.",5
305205,29-DEC-11,28-DEC-11,Badreddine,,fr,69.156.128.69,bourdages_c@sympatico.ca,14388836,000000122171849,5,5,Tout a été à ma satisfaction.,5
305206,29-DEC-11,28-DEC-11,Marco,,fr,70.30.184.219,marlene.laplante@sympatico.ca,14396866,000000122167602,4,4,Le temps d'attente avant de parler à un conseiller a été très long .,4
305207,29-DEC-11,28-DEC-11,Jorge Alberto,,en,76.69.53.51,david.little@sympatico.ca,14390438,000000122163931,4,5,nothing,4
305703,28-DEC-11,27-DEC-11,Yves,,en,74.15.61.44,herbnicholson@sympatico.ca,14378148,000000122143091,1,1,I was told when I spoke to one of your rep's and sighed up for the fibe 16 that a tech would be out on the 24th. No one showede and no one called. When I called on the 27th there was not an appology or anything. I got the impression that I was disturbing him. I told him I had signed up mfor the fibe 16 which by the way is worse tha the service I had previously he did not appologize for the inconvienience I had gone through staying home the day before christmas. He just said it was completed in the central office by the service I am getting I doubt it. He also told me he would send out a new modem or I could keep the old one and continue to pay the monthly fee. I am not at all happy with this type of service,1
305704,28-DEC-11,27-DEC-11,Marwen,,en,174.95.186.20,jeancharlesguay@bell.net,14378926,000000122147714,5,4,,4
305705,28-DEC-11,22-DEC-11,Sylvie,,en,76.67.117.68,gary.milani@sympatico.ca,14329168,000000122078342,5,5,,5
305706,28-DEC-11,27-DEC-11,Thorat,,en,76.70.116.221,wfruehauf@sympatico.ca,14386456,000000122157136,4,3,To avoid arbitrary and unauthorized deletion of Inbox-messages that corrupted my Inbox.,3
305707,28-DEC-11,27-DEC-11,Iris,,en,76.64.76.226,LYNN90@bell.net,14372610,000000122151920,5,5," 
  I was satisfied and she was very patient with me.   
 ",5
305708,28-DEC-11,26-DEC-11,Sowmya,,en,70.29.126.221,barbmilt@sympatico.ca,14362334,000000122125513,1,3,"When a knowledgeable customer calls, let him talk to a knowledgealbe agent instead of being treated like an idiot.",1
305709,29-DEC-11,27-DEC-11,Mohamed Taher,,fr,67.70.79.58,jean.cote@sympatico.ca,14378904,000000122155750,1,1,"me donner les bons renseignements comment avoir access à smtphm

les renseignements de votre site de dépanage et de votre techniciens sont faux

sans doute pour nous obliger à utiliser oulook ou les autres logiciel de microsoft seulement

j'ai du trouver moimême la solution pour utiliser thunderbird de moxilla comme client et pouvoir envoyer des email puisque vous avez discontinué smtp8.sympatico.ca ",1
305710,29-DEC-11,28-DEC-11,Firas,,fr,76.65.158.156,g.grenon@sympatico.ca,14392002,000000122176048,4,4,"Je suis avec Bell depuis toujourss. J'ai pris le cable il y a quelques mois. J'ai remis le modem au technicien. Vous me l'avez réclamé à quelques reprises. Je vous ai téléphoné pour vous dire que je ne l'avais plus. Ça ne semble pas avoir été inscrit au dossier. Sur ma dernière facture, vous me réclamiez 75$ pour ce modem que j'ai eu, payé et repayé pendant des années et que je vous ai remis.
Je constate qu'il faut être vigilant...
Votre service de suivi n'est pas au point et ça ne rapporte pas à vos clients, ni à Bell éventuellement; le client se sent exploité et lui vient l'envi de changer de fournisseur.",
305711,29-DEC-11,27-DEC-11,Wissem,,en,76.69.189.94,tony.magri024@sympatico.ca,14385982,000000122154591,2,1,,3
305712,29-DEC-11,28-DEC-11,Ahmed Khalil,,fr,50.100.133.196,yvlemieux72@bell.net,14402452,000000122166738,5,5,,5
305713,29-DEC-11,28-DEC-11,Mohamed Amine,,fr,50.100.133.196,yvlemieux72@bell.net,14402456,000000122173542,5,5,,5
305714,29-DEC-11,28-DEC-11,Houcem,,fr,67.68.126.21,gerardcaron@sympatico.ca,14392272,000000122186317,5,5,,5
305715,29-DEC-11,28-DEC-11,Houcem,,fr,174.92.164.9,lucie.bour@sympatico.ca,14396164,000000122177145,5,5,,4
305716,29-DEC-11,28-DEC-11,Alisia,,en,184.146.139.53,jfawcett_01@sympatico.ca,14394024,000000122165436,2,1,"You should have offered to comp my one-time modem lease fee of $49.95! I have been paying a monthly modem lease fee for YEARS and now I find out that you can pay a one time fee of $49.95 which could have saved me money. Why wouldn't bell let its long time customers know of such an incentive? 

The call ended with no changes made to my account and me very frustrated.

It is Bell customer service like this that makes me want to change internet providers. I already have COGECO cable routed into my home and I plan to visit their store in Oakville Place Mall today to find out how much they charge for internet.
",2
305717,29-DEC-11,28-DEC-11,Jdey,,fr,184.145.190.75,gbiz@bell.net,14392162,000000122183349,5,5,,5
305718,29-DEC-11,28-DEC-11,Med Mehrez,,fr,174.91.246.69,christine.moreau@sympatico.ca,14389658,000000122180412,3,4,Lorsque que vous avez changer pour fibre le 24 je n'etait pas au courant les portables sont rester inactif pres de 4 jours.Ensuite apres avoir verifier mon signal.Nous avons changer tout les mot de passe pour l'internet sans fil,4
305719,29-DEC-11,28-DEC-11,Luis,,en,70.30.232.78,ralphdwalsh@bell.net,14399124,000000122179377,5,5,Take Less Time To Correct A Problem,5
305720,29-DEC-11,27-DEC-11,Melvin,,en,204.237.33.27,bitbenderz@sympatico.ca,14374062,000000122139097,5,5,The technician immediately requested to VPN with my system when it was not necessary.  I think the technical staff should ascertain the client's level of knowledge before attempting to take control of the situation.,5
305721,29-DEC-11,28-DEC-11,Abderrahmen,,fr,65.94.7.188,desbiens_lamarre@bell.net,14390688,000000122167309,5,5,"Rien de plus, la personne qui m'a pilotée était très compétente et le problème a été résolu.",5
305722,29-DEC-11,28-DEC-11,Alex,,en,207.219.58.118,peter.pascetta@sympatico.ca,14398652,000000122172323,5,5,,5
305723,29-DEC-11,28-DEC-11,Rania,,fr,76.71.183.136,pifannie@sympatico.ca,14398774,000000122169587,4,4,rien,5
305724,29-DEC-11,28-DEC-11,Sana,,fr,76.67.180.252,fracinesmith@bell.net,14391818,000000122175114,2,3,etre aviser lorsque l on depasse le nombre de jig UQUEL ON A LE DROIT ET NON ETRE FACTURER 2 MOIS PLUS TARD ET RECEVOIR LE COMPTE QUI NOUS DONNE PLUS OU MOINS D EXPLICATION  JE VOIS DE LA MALHONNETETE DERRIERE CA,1
305725,29-DEC-11,28-DEC-11,Arbi,,fr,67.68.169.239,rmorin005@sympatico.ca,14399512,000000122185741,5,3,"Un nouveau modem devrait nous parvenir sous peu.

Mais le représentant à déjà fait la requête. Merci à ce dernier.",5
305726,29-DEC-11,28-DEC-11,Daniel,,en,70.53.175.242,remi.lemaire@sympatico.ca,14399298,000000122163836,3,1,"Fix problem, find solution or guarantee personal follow-up. I'll have to re-explain everything again to new representative.  ",2
305727,27-DEC-11,26-DEC-11,Luis,,en,184.147.120.194,soloflexx@sympatico.ca,14371128,000000122131279,5,5,,4
305728,27-DEC-11,25-DEC-11,Mohammed,,en,174.94.11.132,llabreque@sympatico.ca,14358982,000000122119200,5,4,Not a thing,5
305729,27-DEC-11,25-DEC-11,Lokeswaran,,en,70.49.1.62,ltucker@bell.net,14359024,000000122118061,5,1,"Lost contact, called Bell again.",5
305730,27-DEC-11,19-DEC-11,Andrew,,en,184.151.63.252,aichmayr@sympatico.ca,14296660,000000121982915,4,4,,4
305731,27-DEC-11,26-DEC-11,Amine,,fr,69.157.91.151,carol.dore@sympatico.ca,14363012,000000122126777,4,4,,4
305732,27-DEC-11,26-DEC-11,Nora,,en,70.54.80.173,al.lindapomeroy@bell.net,14361770,000000122127434,3,1,you could have an answer for my problem.,
305733,28-DEC-11,27-DEC-11,Tony,,en,70.48.184.50,jean.niccoli@sympatico.ca,14378916,000000122138762,4,4,The person was wonderful.,4
305734,28-DEC-11,02-DEC-11,Marco,,en,50.101.40.145,pakwasek@sympatico.ca,14185940,000000121638268,5,5,This should have been done when I callled the first time back in October,4
306268,28-DEC-11,27-DEC-11,Cynthia,,en,24.57.32.212,thwaites1@sympatico.ca,14385842,000000122146619,3,,I feel that there should never have been a problem in the first place. The original person did not cancel all three services.  The next person (a month later)said things would be fixed and I would get my credit back.  The latest person ( a very nice girl) said things should be fixed now and I would get my credit by February.  I feel that this is a considerably long time to wait.  When I asked her if it was corrected for sure she could not give me any guarantees.  We had the three services with your company for five years with an average bill of 235.00 per month.  That is a lot of money paid up front (one month in advance)  and yet I must wait.  I still have my cell phone service for another 2+ years.  Hopefully things will go smoother.,3
306269,29-DEC-11,28-DEC-11,Grace,,en,70.49.15.210,kchapman001@sympatico.ca,14394982,000000122168045,5,5,,4
306270,29-DEC-11,28-DEC-11,Salvador,,en,67.71.44.51,twomacs58@sympatico.ca,14401744,000000122167764,5,4,reduce wait time on phone,4
306271,29-DEC-11,28-DEC-11,Erika,,en,76.71.29.210,carol.tuck098@sympatico.ca,14389254,000000122169158,3,3,put a live person on the line or give better options,2
306272,29-DEC-11,28-DEC-11,Ben Mahmoud,,fr,184.148.242.68,manuela.da@sympatico.ca,14396562,000000122186240,5,5,Moins de temps d'attente,4
306273,29-DEC-11,28-DEC-11,Suzon,,en,70.31.153.245,sunnyside2@sympatico.ca,14401026,000000122165198,1,1,Rep probably could not understand the issue at all. Call should have been moved on. ,3
306274,29-DEC-11,27-DEC-11,Mohan,,en,184.145.101.216,thibert2@sympatico.ca,14385822,000000122159014,5,5,"the language of the person on the person was hRD TO UNDERSTAND, ACCENT VERY STRONG.",5
306275,29-DEC-11,28-DEC-11,Afroze,,en,69.157.0.208,helendonohoe@sympatico.ca,14392960,000000122179942,4,4,,4
306276,29-DEC-11,28-DEC-11,Haythem,,fr,65.92.214.17,sergi@bell.net,14400366,000000122186394,5,4,,5
306277,29-DEC-11,28-DEC-11,Radhika,,en,174.89.67.147,gouldson@sympatico.ca,14392560,000000122178918,5,5,The line didn't sound clear. I has to ask the rep to repeat herself several times.,4
306278,29-DEC-11,28-DEC-11,Yousri,,en,70.48.48.118,huguette-lalonde@sympatico.ca,14393128,000000122175572,5,5,,5
306279,29-DEC-11,23-DEC-11,Hakim,,fr,70.55.119.121,helene.simard@bell.net,14341626,000000122090194,5,5,,4
306280,29-DEC-11,27-DEC-11,Diana,,en,64.231.182.4,campeaulpy@sympatico.ca,14374550,000000122139491,4,3,More discounts,
306281,29-DEC-11,27-DEC-11,Nawel,,en,67.70.201.66,radiotte@sympatico.ca,14383662,000000122149098,5,5,speeded up my internet connection,4
306282,29-DEC-11,17-DEC-11,Anne,,en,184.148.114.44,lilferreira@sympatico.ca,14284342,000000121958071,5,5,Bell stores should carry modem power adapters b/c I had to wait a few days for it and I couldn't wait do to a project my son had due on Monday.  If the stores would carry it I could've easily go out & get one other then wait...,4
306283,29-DEC-11,27-DEC-11,Zaid,,en,70.27.129.209,fred_pam_larmondin@sympatico.ca,14377288,000000122150621,5,5,Everything was handled properly and professionally. I felt that I was being heard (not always the case) by the support people. The technician who came to my house (Sean) was attentive and very helpful. Thank you.,5
306284,29-DEC-11,28-DEC-11,Richard,,en,65.95.214.57,chebel@sympatico.ca,14389558,000000122169262,5,5,"All questions were answered, very pleased.",5
306285,29-DEC-11,21-DEC-11,Alexandra,,en,70.54.88.206,cowtown@sympatico.ca,14314250,000000122054358,4,4,"Have the mobility and land-line expertise with the same person, and not referred to another one",4
306286,29-DEC-11,28-DEC-11,Karla,,en,65.92.55.48,gloriamostyn@sympatico.ca,14392472,000000122186715,5,5,everything was handled well,5
306287,29-DEC-11,27-DEC-11,Amine,,fr,65.92.132.69,gaetanchantal@sympatico.ca,14377382,000000122150991,5,5,,5
306288,29-DEC-11,28-DEC-11,Milo,,en,64.231.145.17,Wallace1214@sympatico.ca,14387170,000000122180899,5,5,"Nothing.  The service representative was knowledgable, courteous and patient.",5
306289,29-DEC-11,27-DEC-11,Ameer,,en,67.68.206.186,mariejullise@bell.net,14381352,000000122159501,4,5,,5
306290,29-DEC-11,23-DEC-11,Kanchumarthi,,en,69.156.29.252,ruth.margles@sympatico.ca,14346706,000000122084874,5,5,,5
306291,29-DEC-11,28-DEC-11,Srinivasan,,en,70.24.162.176,donlee22@bell.net,14390980,000000122164349,1,1,Been able to direct me to the person who could answer my question!,2
306292,29-DEC-11,28-DEC-11,Ayesha,,en,70.24.162.176,donlee22@bell.net,14390982,000000122164733,4,4,Been able to direct me in the first instant to someone like this person who dealt with me was very helpful.,3
306293,29-DEC-11,28-DEC-11,Marouen,,fr,174.93.200.254,cfortin_34@sympatico.ca,14389440,000000122179880,5,5,rien,4
306294,29-DEC-11,27-DEC-11,Haricharan,,en,76.67.24.95,g.showan@sympatico.ca,14377351,000000122150231,5,5,,5
306295,29-DEC-11,27-DEC-11,Denis,,en,184.146.157.36,sudeyko@sympatico.ca,14385414,000000122143044,5,4,Everything was great.,5
306296,29-DEC-11,28-DEC-11,Thitola,,en,70.52.145.145,huber17@sympatico.ca,14393116,000000122186234,4,4,"my first call was disconnected, but the second call was answered immediately and satisfactorily. Thanks to Thitola!",5
306297,29-DEC-11,28-DEC-11,Kelly,,en,69.157.151.94,gouze4@sympatico.ca,14392562,000000122174589,5,4,,3
306298,29-DEC-11,28-DEC-11,Mauricio,,en,65.95.139.242,suziek@sympatico.ca,14401092,000000122172189,3,4,,4
306299,29-DEC-11,24-DEC-11,Jose,,en,70.49.247.92,mghaderi@sympatico.ca,14353226,000000122105128,3,4,,
306300,29-DEC-11,28-DEC-11,Casey,,en,74.14.12.244,mcculloughp@bell.net,14397066,000000122172425,5,4,,5
306301,27-DEC-11,26-DEC-11,Chuck,,en,69.156.93.36,d.s.e@sympatico.ca,14363676,000000122134459,5,5,Nothing,4
306302,27-DEC-11,26-DEC-11,Haythem,,fr,67.68.249.225,and.comeau@sympatico.ca,14361938,000000122137095,5,,"dans une semaine je saurai si mon problème est résolu; par ailleurs tous ces services inernet sont chers au Canada",3
306303,28-DEC-11,27-DEC-11,Shiann,,en,50.101.253.120,cija@sympatico.ca,14375048,000000122140499,4,4,"last time was my best experience with bell,previously I did not have as good experience, I just hope that everything will be as promised and I do not have to call again for the same reason, which used to happen in my previous years with Bell.",4
306304,28-DEC-11,27-DEC-11,Alisia,,en,69.159.223.114,sdetracey@sympatico.ca,14384792,000000122148512,5,5,,5
306305,28-DEC-11,23-DEC-11,Michael,,en,206.47.78.150,a_thornton@sympatico.ca,14337604,000000122086426,5,5,nothing,5
306306,28-DEC-11,27-DEC-11,Rashika,,en,76.64.29.62,ruhin@bell.net,14384438,000000122148748,1,1,fix the problem - especially after having to wait to have the call picked up in the first place.  I have had to call many times and find that I need to be sure I have a clear 3- 4 hours to have any problem addressed.  I also find it difficult to understand the tech - the  phone line is at times terrible.,1
306307,28-DEC-11,27-DEC-11,Sihem,,fr,70.29.189.142,diane.desjardins3@sympatico.ca,14376074,000000122145458,5,5,Améliorer le délai d'attente,5
306745,27-DEC-11,22-DEC-11,Gregory,,en,69.157.149.63,tsunseri@sympatico.ca,14336570,000000122064574,4,4,,4
306746,27-DEC-11,26-DEC-11,Nischal,,en,66.193.215.94,don.ayotte@sympatico.ca,14364220,000000122125407,1,1,completed promises,2
306747,27-DEC-11,26-DEC-11,Yosra,,fr,69.157.159.218,gsmboulia@sympatico.ca,14365370,000000122123270,5,5,,5
306748,27-DEC-11,26-DEC-11,Andrew,,en,70.51.24.225,fmitacek@bell.net,14364800,000000122126197,1,1,Improve the internet usage.,1
306749,27-DEC-11,22-DEC-11,Adam,,en,69.159.94.50,marc.mclory@sympatico.ca,14332388,000000122077080,5,5,,5
306750,27-DEC-11,25-DEC-11,Patricia,,en,70.49.1.62,ltucker@bell.net,14359022,000000122118197,5,5,,5
306751,27-DEC-11,21-DEC-11,Khmaies,,fr,209.226.177.87,didiettomy@sympatico.ca,14314994,000000122046371,4,5,,4
306752,29-DEC-11,28-DEC-11,Alejandro,,en,68.59.133.63,wimmergeorgeada@sympatico.ca,14402222,000000122173781,5,5,Notified me earlier of the problem,5
306753,29-DEC-11,28-DEC-11,John,,en,70.27.132.94,gailandnorm@sympatico.ca,14392062,000000122180231,5,5,,5
306754,29-DEC-11,28-DEC-11,Xenia,,en,76.67.116.119,hutch1@sympatico.ca,14393150,000000122186628,4,3,fixed the problem quicker and the first time I called a few days ago,2
306755,29-DEC-11,28-DEC-11,Travis,,en,70.26.34.109,seamer7@sympatico.ca,14400284,000000122182743,5,5,Nothing to report.  Person and service excellent.,5
306756,29-DEC-11,28-DEC-11,Vijayashanti,,en,65.92.52.192,bryan.ang.mac@sympatico.ca,14388988,000000122183835,4,4,Nothing,3
306757,29-DEC-11,28-DEC-11,Wafa,,fr,184.145.169.85,therese.guilmaine@sympatico.ca,14401414,000000122171729,4,4,"rien tout est beau,pour le moment plus tard ont verras.therese guilmaine",4
306758,29-DEC-11,28-DEC-11,Karingula,,en,76.70.101.143,CaroleMccoll@bell.net,14386908,000000122171654,4,4,,5
306759,29-DEC-11,28-DEC-11,Oscar Ernesto,,en,65.95.141.156,h.glatz@sympatico.ca,14392776,000000122162084,5,5,,5
306760,29-DEC-11,25-DEC-11,Sam,,en,184.148.179.36,messier.rpjj@sympatico.ca,14359420,000000122117256,1,1,"do what was promissed, increase speed from 1 MBPS to 1.75 MBPS and move connection to closer ""station"", 3 days later , still getting onlt 1.02 MBPS,totally not acceptable  r.messier",1
306761,29-DEC-11,28-DEC-11,Kamel,,fr,67.70.146.90,bechard22@sympatico.ca,14388380,000000122174826,3,4,"Mieux écouter ce que le client a à dire concernant son problème. En général, un meilleur diagnostic mène plus rapidement à la solution.
",5
306762,29-DEC-11,28-DEC-11,Erika,,en,74.12.219.159,gerald.demers@bell.net,14392256,000000122180929,4,5,"Nothing. The rep was courteous, and had all the answers I needed.",5
306763,29-DEC-11,28-DEC-11,Amanda,,en,64.229.239.188,wdavis000@sympatico.ca,14402088,000000122166319,5,5,,4
306764,29-DEC-11,28-DEC-11,Jonathan,,fr,70.51.199.140,brigitte.roy@sympatico.ca,14388930,000000122185850,5,5,Moins d'attente pour être repondue,5
306765,29-DEC-11,28-DEC-11,Jose,,en,184.147.15.214,cooterscrew@sympatico.ca,14389980,000000122165201,5,5,Nothing Jose was great very patient with me.Happy New Year,5
306766,29-DEC-11,27-DEC-11,Alejandro,,en,67.71.129.7,skdavis@sympatico.ca,14385048,000000122149932,5,5,,4
306767,29-DEC-11,28-DEC-11,Souihi,,fr,69.159.129.68,coulombe.lucie@sympatico.ca,14390018,000000122185072,3,2,Il s'agit d'un problème de remplacement de modem pour lequel j'avais déjà communiqué le 23 décembre. Ce problème est intermittent et on devait me faire parvenir un nouveau modem que je n'ai pas encore reçu...,3
306768,29-DEC-11,29-DEC-11,Carolina,,en,70.27.86.115,debwellington@bell.net,14390576,000000122187414,3,4,"improve customer service! everytime we call it's like your worst nightmare - i get sick thinking about having to call Bell for anything.
We finally received the new modem, Dec 28, 'ordered' Dec 18 - very poor service for a business client! When it arrived the information and programming was for older versions of our computers, so we had to call again, but couldn't get it done until this morning, Dec 29 - at least we reached someone who actually spoke English and that we could understand, and was able to help guide the whole thing through setup - this still took over 1/2 hour to do such a seemingly simple thing!",2
306769,29-DEC-11,29-DEC-11,Aquiles,,en,64.231.25.218,annette.wittig@sympatico.ca,14387880,000000122187118,4,4,,3
306770,29-DEC-11,29-DEC-11,Karen,,en,216.209.175.8,kenmcadam@sympatico.ca,14395074,000000122187340,4,5,Provide Easier Access to Live Mail,3
306771,29-DEC-11,28-DEC-11,Vijayashanti,,en,76.68.91.46,janice_murata@sympatico.ca,14393646,000000122169712,5,,nothing,5
306772,29-DEC-11,28-DEC-11,Marwen,,fr,174.93.165.232,denis.a@sympatico.ca,14390616,000000122179719,4,4,,3
306773,29-DEC-11,28-DEC-11,Vijayashanti,,en,174.94.57.217,roger.mccleary@sympatico.ca,14399680,000000122169103,5,5,,5
306774,29-DEC-11,28-DEC-11,Serge,,fr,70.52.101.229,spoonermr7@sympatico.ca,14400796,000000122166849,,,j'ai même pas appelé hier!,
306775,29-DEC-11,28-DEC-11,Aymen,,en,174.91.223.249,wilsonme@sympatico.ca,14402212,000000122185767,4,4,,5
306776,29-DEC-11,28-DEC-11,Diego,,en,174.89.131.113,ljconway@sympatico.ca,14395902,000000122183739,5,4,"When I called the 1-800-310-7873, the operator stated that We are ""Sorry your call cannot be completed as dial check the number and dial again."" 

I also tried to call the same number the next morning and got the same message.

It appears something is wrong with the number or it has changed.

Given this, it might be beneficial to have two numbers available.

Larry",4
306777,29-DEC-11,28-DEC-11,Edwin,,en,74.12.137.104,burghout@bell.net,14389042,000000122168358,1,1,"Shorter wait times to talk to appropriate individual, including time to wait for supervisor/manager",1
306778,29-DEC-11,28-DEC-11,Neila,,fr,67.68.124.231,lgilbert3@sympatico.ca,14395740,000000122163173,3,5,oui j'ai été obliger d'insister pour avoir la bonne personne pour regler mon probleme,4
306779,29-DEC-11,28-DEC-11,Moncef,,fr,70.52.101.40,christian.breault@sympatico.ca,14389646,000000122182350,4,4,,4
306780,29-DEC-11,28-DEC-11,Sowmya,,en,74.14.91.40,madamek@sympatico.ca,14396390,000000122165945,5,5,,4
306781,29-DEC-11,28-DEC-11,Nadine,,en,70.31.106.78,jparker_9@sympatico.ca,14394558,000000122178648,5,3,"Took ages to get to talk to a ""person"". Waiting time online was excessive!!!",3
306782,29-DEC-11,28-DEC-11,Mohamed,,fr,174.95.225.250,madeleine01@sympatico.ca,14396398,000000122165037,5,5,,4
306783,29-DEC-11,28-DEC-11,Med Wacef,,fr,70.51.173.174,manonclair53@sympatico.ca,14396552,000000122182959,4,1,J'aimerais qu'on puisse savoir si l'expéditeur a ouvert notre message envoyé comme il se fait avec un autre logiciel internet,3
306784,29-DEC-11,28-DEC-11,Med Wassim,,fr,74.12.219.241,linda.gorman@sympatico.ca,14395792,000000122170947,4,5,,5
306785,29-DEC-11,28-DEC-11,Ahmed,,en,184.144.60.143,emma01@sympatico.ca,14391416,000000122172222,5,5,none,4
306786,29-DEC-11,28-DEC-11,John,,en,174.91.87.106,andris54@sympatico.ca,14387788,000000122174679,4,4,,5
306787,29-DEC-11,28-DEC-11,Jorge Alberto,,en,67.68.10.8,theodore1@bell.net,14401400,000000122184518,5,5,Excellent service agent was knowledgeable and patient.,5
306788,29-DEC-11,27-DEC-11,Mark,,en,76.68.42.45,dcw1@sympatico.ca,14375804,000000122140632,5,5,not to add extra money to already paid months or bills.,5
305208,29-DEC-11,28-DEC-11,Uzair,,en,64.229.97.122,susan.hasledon@sympatico.ca,14401042,000000122162932,4,4,,4
305209,29-DEC-11,28-DEC-11,Mouna,,en,70.24.113.195,mji@sympatico.ca,14397550,000000122177012,5,5,shorter wait time for an agent,5
305210,29-DEC-11,28-DEC-11,Silvia,,en,76.64.72.202,beaneric@sympatico.ca,14388356,000000122167227,5,5,,5
305211,29-DEC-11,26-DEC-11,William,,en,70.48.160.146,fjdne@sympatico.ca,14364772,000000122129855,5,5,"i wish that i could access my internet, land line, and cell phone, in one place, with one bill, with a discount for being a loyal customer for all three services, then maybe i could afford digital tv for my 3 teen sons!",5
305212,29-DEC-11,28-DEC-11,Roy,,en,174.93.33.211,martwal@sympatico.ca,14396914,000000122182430,3,3,Answer the call in less then the 25 minutes I was on hold. Don't rip off loyal customers with skyrocketing costs and only resolve issues when the customer threatens to leave.  ,2
305213,29-DEC-11,27-DEC-11,Yaseen,,en,70.55.48.169,cpe@sympatico.ca,14375328,000000122151092,4,5,"Perhaps a few more directed attempts a solving the problem and then going to the solution a bit earlier that resolved the problem.
Yaseen was personable and patient with the ""neanderthal"" customer. He remained determined to complete the problem solving. (and succeeded).
Thank you.",4
305214,29-DEC-11,29-DEC-11,,,en,206.188.79.40,,,,,5,,
305215,29-DEC-11,27-DEC-11,Nelly,,en,64.231.196.203,bbpearce@sympatico.ca,14373804,000000122155396,5,3,,3
305216,29-DEC-11,26-DEC-11,Andy,,en,74.14.220.47,quinn_7@sympatico.ca,14369790,000000122130000,5,5,don't know,5
305217,29-DEC-11,28-DEC-11,Manoranjith,,en,174.88.52.67,ionesco@sympatico.ca,14393304,000000122173227,4,4,,4
305218,29-DEC-11,28-DEC-11,Kristina,,en,174.95.93.75,charles.ralph@sympatico.ca,14389520,000000122162647,3,4,The sales person (not Kristina) who had suggested I switch to fibre gave me different info then what I got Billed. Kristina made the necessary billing changes to correct the error (or we will see if she did). Sales people should be giving correct info.,4
305219,29-DEC-11,28-DEC-11,Ryan,,en,74.15.90.236,tlee@bell.net,14401534,000000122169136,5,4,If Bell's billing status update cycle wasn't so slow then there wouldn't be a need for me to call to get credit back in the first place.  But the agent I spoke with was extremely helpful and quick.,4
305220,29-DEC-11,27-DEC-11,Perumalla,,en,70.50.220.107,rkowalczyszyn@sympatico.ca,14384066,000000122157283,4,4,,4
305221,29-DEC-11,24-DEC-11,Charles,,en,64.231.12.124,b_trekkies@sympatico.ca,14349386,000000122111813,5,5,"I called this week for info on setting up the replacement, but there was no 24 hr service...I called @ 11:30 EST.",5
305222,29-DEC-11,28-DEC-11,Kumar,,en,70.26.146.151,stepnkat@sympatico.ca,14400918,000000122186092,4,4,Stopped the issue before it started,4
305223,29-DEC-11,28-DEC-11,Mudilyar,,en,174.88.168.112,doug.moss@sympatico.ca,14391016,000000122178046,5,5,,5
305224,30-DEC-11,29-DEC-11,Kanni,,en,50.101.225.199,sjstreet@sympatico.ca,14415960,000000122203558,5,3,"This lady was very helpful in resolving this issue 
(email connection to the Internet) however it is an on- going problem, (happens about every 3 months) which Bell says is a glitch with Apple & Apple says it is a glitch with Bell. ",5
305225,30-DEC-11,29-DEC-11,Jean-Philippe,,en,65.95.205.187,claude.cantin3@sympatico.ca,14405450,000000122200018,2,2,"Resolve my problem!

Jean-Phillpe was very polite, friendly, etc.  He did not fix my problem (sending e-mails).  That was a simple, minor oversight on his part but in the end, I still could not send e-mail:  after taking over control of my computer, he should have fixed the problem. True, message (	""Subject: 	bell321
	From: 	claude.cantin3@sympatico.ca
	Date: 	December 29, 2011 2:26:47 PM GMT-05:00
	To: 	claude.cantin3@sympatico.ca"" Got through, but issue was not resolved.

 I called again, a different fellow answered, whose name I did not get.  After a while, I grew frustrated and said 'thanks' but we were not communicating.  Perhaps my fault:  I was frustrated.  I hung up. Checked my ""preferences"" this morning, found and corrected the problem myself (outgoing mail server 'blank' WHY? dunno).  So, 2 Bell reps did not solve my problem:  I fixed it myself.  Pretty simple solution:  I should probably have checked preferences before calling Bell.  Silly me.  

Why the problem occurred in the first place, I don't know:  I don't mess with something that works!  Chatting with JP / Bell rep was an enlightening and agreeable experience... but didn't resolve my problem ('sending' e-mails).  Second call (to whose name I forgot) ended with my frustration, and issue not resolved. Verified settings this morning, specifically ""outgoing mail"", had no listed server.  So I entered ""Bell Mail""  voila:  problem solved.  So, your techs did not resolve my issue, but one was pleasant in trying.  Unfortunately, he missed out one small but crucial item.  The other fellow, I ran out of patience with him.

""Based on your recent experience, how likely are you to recommend Bell?""

In my opinion, Bell is probably no better or worse than any other tech company of comparable size and experience / history.  Recommend?  I have a problem with cost for what appears to be non superior service.  

Recommend Bell?  Can't say I would:  it's a crap shoot.  

Bottom line:  service did not resolve issue. Very pleasant and polite however.  But today, results make the difference.  Sorry I cannot be more positive. ",
305226,30-DEC-11,29-DEC-11,Baltharaj,,en,184.145.79.192,thomas.gauthier@sympatico.ca,14416830,000000122197809,4,4,,4
305227,30-DEC-11,29-DEC-11,Ibtissem,,fr,70.51.196.173,jeanninel_7@sympatico.ca,14409474,000000122197995,3,1,,3
305228,30-DEC-11,29-DEC-11,Lohith,,en,74.14.66.76,mac.gillet@sympatico.ca,14411732,000000122195949,1,1,"First I spent close to four hours on the phone yesterday most of it on hold. Totally unacceptable from a customer service point of view. You need to create the infrastructure / appropriate staffing levels to maintain service to your customers. Rep are always polite but not empowered to resolve issues. I have a legitimate concern that I need to speak to another level and I have to wait 24 or 72 hours for call back by polcy. How ridiculous if you have unsatisfied customer I would suggest you want them to feel that you were responsive and not implementing delay tactics.  In addition thie exec offices customer number listed should be manned 24 /7. By exec level staff. 
8
If you want any hope of turning around your horrible reputation for responses. You need to make decision makers available to your customers",1
305229,30-DEC-11,27-DEC-11,Sinu,,en,67.71.38.144,rbrown235@sympatico.ca,14383800,000000122147832,5,5,,4
305230,30-DEC-11,29-DEC-11,Manel,,fr,174.91.19.203,tibogo@sympatico.ca,14416850,000000122197776,4,5,Je n'ai pas dautre commentaire.,5
305231,30-DEC-11,29-DEC-11,Eliena,,en,70.29.36.74,cponesse@sympatico.ca,14405706,000000122207641,4,4,you need to improve the phone connection. I could not understand what the service agent was saying. She had to repeat many times because she was very unclear.It was not a volumn problem.It was muffled.,4
305735,28-DEC-11,27-DEC-11,Ronald,,en,174.94.52.84,haddrall@sympatico.ca,14377952,000000122152631,5,5,I was very happy with the service I received. ,5
305736,28-DEC-11,28-DEC-11,Karla,,en,65.93.88.86,tomdow@bell.net,14385974,000000122160660,2,1,"difficulty hearing and not because of MY hearing loss. Voices in the background. Also my lack of knowledge; cannot understand why YOU cannot get rid of an account which has been closed for a year; it stops me from seeing my bill.",2
305737,28-DEC-11,27-DEC-11,Amine,,fr,74.15.233.169,gsleblanc@sympatico.ca,14377870,000000122138812,4,4,,5
305738,28-DEC-11,27-DEC-11,Richard,,en,70.27.61.214,pkeweber@sympatico.ca,14383386,000000122144499,5,5,I had to wait a very very long time until I was able to speak with someone.  The person I talked with did do an execellent job in helping me with my issue.,4
305739,28-DEC-11,27-DEC-11,Nischal,,en,70.54.55.137,dbnewlove@bell.net,14375788,000000122147017,5,5,,5
305740,28-DEC-11,27-DEC-11,Melissa,,en,76.67.115.203,c.phillips@sympatico.ca,14374476,000000122150024,5,5,"Probably posted the general inquiry telephone number, 310-BELL on the website.  Now it may be there but I didn't find it.  I simply tried 1-800-310-BELL and that wasn't it.  Then I tried simply 310-BELL and that was it.  ",5
305741,28-DEC-11,27-DEC-11,Milo,,fr,70.52.60.241,brousse@sympatico.ca,14374360,000000122150136,5,5,,5
305742,29-DEC-11,28-DEC-11,Chae,,en,184.148.183.68,rblower@sympatico.ca,14399208,000000122177483,5,4,,4
305743,29-DEC-11,26-DEC-11,Julio,,en,67.68.75.187,hken@sympatico.ca,14365592,000000122133348,5,1,,4
305744,29-DEC-11,23-DEC-11,Wassim,,fr,174.91.207.242,guylaine.tremblay3@sympatico.ca,14341466,000000122089549,5,4,,4
305745,29-DEC-11,28-DEC-11,Edward,,en,70.48.219.243,tac29@sympatico.ca,14401178,000000122177313,5,5,,5
305746,29-DEC-11,26-DEC-11,Med Amine,,fr,50.100.110.77,tremblaypouliot@sympatico.ca,14371830,000000122131460,3,3,...........je suis sur le point de changer de cie de service internet..........,1
305747,29-DEC-11,28-DEC-11,Haythem,,fr,65.92.220.150,pierrette.hardy@sympatico.ca,14398768,000000122166795,5,5,,4
305748,29-DEC-11,28-DEC-11,Jamie,,en,65.92.115.74,frankjerome@sympatico.ca,14391910,000000122176692,4,1,"The representative are very nice and friendly but having to change rep. for tv, phone,internet makes this a very long call as I was on the phone for over 1.5 hour on dec. 28 and I had to call back after I received and email from Bell transaction summary (B29S87C9) because there where mistakes in the dates! Again after talking to Marc (confirmation #:F04956150)I thought this was resolve. This morning (Dec. 29) I find out that my internet is being disconected, not Jan 9 as it is supposed to be because we are moving and it is not accessible where we are going.Finally after over 1 hour on the phone with 3 rep., Walter (confirmation#: 122196847)fixed the internet problem and told me that the internet will be cancelled on Jan 9, and that we can keep our 3 email addresses because we are going with the Turbo Hub (confirmation#: 52962123). I hope that this is resolve and I don't have to call back and wait for hours!

I don't understand why there are changes to the things we have agreed after the call is done, either the dates are entered incorrectly or someone else changes them!
This is why if it would be the same person doing everything it would prevent mistake from happening.
Thanks",2
305749,29-DEC-11,28-DEC-11,Vijay,,en,65.94.56.111,shalatski@bell.net,14400424,000000122187060,1,1,Actually fix my ongoing internet problem. I am guaranteed 6mbps yet we do not even get 1. It took over 13 hours to download a movie last night that typically takes 8 minutes to download. This service has been poor for the past 6 months! I refuse to pay any more money to Bell for service they do not deliver!!!!!!!!!!!!!!!!!!,1
305750,29-DEC-11,28-DEC-11,Gabriel,,en,174.91.66.27,mdevetak@sympatico.ca,14397118,000000122164956,2,2,"I got same modem that I aredy have and I
have to wait for another 3 - 5 days.",3
305751,29-DEC-11,27-DEC-11,Kevin,,en,65.95.41.62,georgieboy@sympatico.ca,14377532,000000122151806,5,5,,5
305752,29-DEC-11,27-DEC-11,Elsy,,en,64.231.212.166,rob.boomhour@sympatico.ca,14384106,000000122151633,4,4,,5
305753,29-DEC-11,27-DEC-11,Ben Bourouba,,fr,67.68.183.192,claude-brisson@sympatico.ca,14375110,000000122147369,2,2,Répondre à ma demande.,2
305754,29-DEC-11,28-DEC-11,Oliver,,en,174.88.121.5,kc1consulting@sympatico.ca,14394976,000000122177924,4,4,"Let me talk to a Canadian rep. it was
hard to understand the rep.  They talk to fast and had to have him repeat so
I could pickup was he was saying. ",4
305755,29-DEC-11,27-DEC-11,Luis,,en,174.95.138.41,rmccormack@sympatico.ca,14384086,000000122155544,5,5,Nothing,5
305756,29-DEC-11,28-DEC-11,Elizabeth,,en,174.95.147.143,fboyd@sympatico.ca,14391664,000000122178470,4,4,Shorter waiting time.,4
305757,30-DEC-11,29-DEC-11,Malek,,fr,67.68.164.155,gisele.ouellette@sympatico.ca,14408116,000000122204190,5,5,Rien vraiment car Malek a répondu à mes besoins et plus encore.  C'est un très bon technicien et il aa été très serviable.,5
305758,30-DEC-11,28-DEC-11,Rene Jose,,en,65.95.209.25,tedsorokopas@sympatico.ca,14401286,000000122171986,5,5,Keep doing what you're doing.,5
305759,30-DEC-11,28-DEC-11,Johanna,,fr,70.49.73.125,d.dodds@sympatico.ca,14390158,000000122165004,5,5,N/A,5
305760,28-DEC-11,27-DEC-11,Karen,,en,174.91.117.6,piggins@bell.net,14383360,000000122158222,5,5,,5
305761,28-DEC-11,27-DEC-11,Andrea,,en,174.91.5.217,scrimshaw54@sympatico.ca,14384774,000000122157781,5,5,,5
305762,28-DEC-11,27-DEC-11,Melvin,,en,65.95.250.216,stephen.mitchell@sympatico.ca,14385324,000000122145705,5,5,Got switched from one operator to another mid discussion.  No reason or warning given.,5
305763,28-DEC-11,27-DEC-11,Srinivasan,,en,174.91.172.20,carmichaelroy@sympatico.ca,14374602,000000122146762,3,2,better speaking english,1
305764,28-DEC-11,26-DEC-11,Juan,,en,67.70.46.233,a.jgaskell@sympatico.ca,14361618,000000122133486,5,5,"Juan was excllent..solved our problem.. quickly , courteously and very pleasant to deal with ...",4
305765,28-DEC-11,23-DEC-11,Shashank,,en,70.31.154.177,ephrema@sympatico.ca,14340512,000000122093641,3,4,,4
305766,28-DEC-11,27-DEC-11,Sowmya,,en,174.88.78.130,newfie16@sympatico.ca,14382536,000000122151628,4,3,"Everytime I openup Outlook Express I have to sign in--on't have knowledge to set to sign in when I open it up???



",5
305767,28-DEC-11,23-DEC-11,Deepthi,,en,70.49.49.46,dwhittaker@sympatico.ca,14340308,000000122084113,5,5,nothing,5
305768,28-DEC-11,27-DEC-11,Salim,,fr,70.29.252.30,flmd@sympatico.ca,14377130,000000122153957,5,5,respecter l'entente du 5 août 2011,4
305769,28-DEC-11,27-DEC-11,Ricardo,,en,70.27.75.94,djvetill@bell.net,14376190,000000122159883,4,4,,4
305770,28-DEC-11,27-DEC-11,Amine,,fr,174.95.247.150,deni.p@sympatico.ca,14375918,000000122139467,4,2,"Mon service inetrnet est lent comparativement à videotron. Je vaia attendre encore un peu.

Bonne journée",3
305771,28-DEC-11,27-DEC-11,Brahim,,fr,76.65.80.144,claude.coupal@sympatico.ca,14375112,000000122140853,5,4,"Je suis très satisfaite du travail de votre technicien
Sylvain",4
306308,28-DEC-11,19-DEC-11,Sarra,,fr,50.100.134.194,pierre.rpa@sympatico.ca,14303088,000000121989138,4,4,"La conseillère à qui j'ai parlé était la 3 ièeme personne à qui je parlais depuis les 5 derniers jours. Je l'ai informé que ses collègues avec qui j'avais parlé la semaine précédente ( les 15 & 16 déc) m'avait dit que le problème était occasionné par Microsoft (coupure du service) et que cela prendrait jusqu'à 72 heures pour être résolu !!Lorsque j'ai parlé avec la conseillère , elle m'a confirmé que le problème avait été résolu dans les 24 heures et elle ne comprenait pas qu'on ait pas pu rétablir ma connexion dès le vendredi 16 décembre. Il y a donc eu un manque flagrant de professionalisme  avec les 2 premiers conseiullers et j'ai été privé de mon service courriel sympatioc pour au-delè de 96 heures sans raison apparente. Je suis énormément déçu. Pour ce qui est de la conseillère du 19 décembre, elle a résolu mon problème de façon expédiditive et s'est excusée du contre temps que j'ai subi à cause de ses collègues.

merci

Pierre trudeau",2
306309,28-DEC-11,26-DEC-11,Basker,,en,64.228.210.12,joanfair@sympatico.ca,14366460,000000122125262,5,4,,5
306310,29-DEC-11,28-DEC-11,Margaret,,en,174.89.130.223,b.ocallaghan@sympatico.ca,14388180,000000122175181,3,3,"Margaret was the 5th person who got involved with my problems with Bell Internet.  She hopefully has solved my billing problems, however, the other 4 people were not helpful.    I was transferred to different internet people, some in Canada some in Manila, and they did not seem to get the issue that all of a sudden I was being charged for my dial up connection as well as my high speed which I started in March.  It was all very confusing and at one point my husband wanted me to cancel everything and go with someone else.   We are volunteers and leave the country often, and cannot have problems like this happening. We need to have our internet working all the time. When we changed things in March, we did not have a phone or any service for 2 days due to the incompetence of the installers.  It is very frustrating as the issue was Bell's mistake.  I am praying the bills are going to be OK in the future and all is made right.  We will be travelling soon, and will be worried til we return.  Please use people like Margaret - an understanding calm person who can figure out what to do. She has  assured me, she will be successful in clearing all the mistakes on our bill. This was after spending 2 hours with the others while they stalled then would transfer me and also put me on hold!! A terrible way to spend an afternoon over the holidays. However, I had to clear this up as the bill just received on Dec. 28th was due Jan. 2, 2012!!
  ",2
306311,29-DEC-11,27-DEC-11,Seshadri,,en,99.233.16.73,dmariani@bell.net,14376230,000000122159623,2,1,not lost all my songs on my ipod,3
306312,29-DEC-11,28-DEC-11,Salim,,fr,70.30.174.178,jaquelinedupont@sympatico.ca,14393660,000000122177080,5,4,,5
306313,29-DEC-11,23-DEC-11,Martina,,en,66.199.35.148,arlington@sympatico.ca,14325988,000000122081144,4,5,"It is unfortunate, that it took the amount of time it did to resolve the problem.  Colin, the technician who was eventually dispatched to my residence, was able to diagnose and correct the problem.  In retrospect, the corrective action was simple and could have been done at an earlier date.  Had that been done it would have eliminated a great deal of customer dissatisfaction.
Overall the service and the amount of time it took to resolve the issue were unacceptable.  The only positive factor was the technician who finally resolved the problem (Colin).  After correcting the problem, he was kind enough to leave me a contact number for any residual issues.  Thankfully there were none.
One of the factors I found most frustrating, was the inability to speak to someone in Canada to resolve my problem.  There were times when the nuances of the English language, escaped the comprehension of the call taker.  This only served to exacerbate an already difficult situation. 
Overall I found the service provided by Bell in this instance to be poor, with little concern for the end user.  Had the problem not been successfully resolved by the on site technician, Bell would have lost a long standing customer.  At present Bell has my home phone, one cellular phone and my internet business.  Grant it, I am not your biggest or most important client; but there are sufficient individual clients who share my profile and who probably make up the bulk of your customer base.  I wonder how long your profits would remain where they are, if you continue to alienate people like me!",2
306314,29-DEC-11,16-DEC-11,Claudia,,en,64.229.41.246,tcbriant@sympatico.ca,14278146,000000121946325,3,4,Iwish you would stop turning off my programning when I am not here for several weeks at a time.  It requires some little time to get it up and running.  After all I am paying for it full time.   ,3
306315,29-DEC-11,28-DEC-11,Kota,,fr,174.95.123.113,maxime8@bell.net,14397016,000000122167766,4,4,,5
306316,29-DEC-11,28-DEC-11,Sarah,,en,70.49.151.248,murray1@sympatico.ca,14397900,000000122177968,5,5,Sara was the greatest,5
306317,29-DEC-11,28-DEC-11,Hugo,,en,207.219.69.164,mccall2002@sympatico.ca,14397060,000000122185702,1,1,"Solve problem......Bell is a joke to deal with.
Just cancelled my Internet service ",1
306318,29-DEC-11,28-DEC-11,David,,en,174.89.40.57,steve.gittins@sympatico.ca,14400930,000000122179118,5,5,Nothing. Your man was very helpful and solved a problem I didn't know I had as well as the one I called about.,5
306319,29-DEC-11,28-DEC-11,Aroua,,fr,76.68.197.97,suzanneetromeodenis@bell.net,14401074,000000122166423,4,5,Rien cd'autre,5
306320,27-DEC-11,18-DEC-11,Padmanaban,,en,174.92.96.243,kimstrueblue@bell.net,14292486,000000121970355,4,5,"This was the 2nd call with one visit to our house in between and the issue seems to finally be resolved.
",4
306321,27-DEC-11,26-DEC-11,Vladimir,,en,70.31.80.56,mtfleury1@sympatico.ca,14368910,000000122137049,4,4,,4
306322,28-DEC-11,27-DEC-11,Deepthi,,en,216.171.102.210,tammetree@sympatico.ca,14385606,000000122151286,1,2,The service I have experienced over the last week has been so horrible it makes me wonder why I would pay for your services.  ,1
306323,28-DEC-11,27-DEC-11,Abdulkarim,,en,64.231.148.237,johnkrzyzanowski@sympatico.ca,14379490,000000122155380,5,5,,5
306324,28-DEC-11,27-DEC-11,Sinu,,en,65.92.59.152,james.hicks@sympatico.ca,14378698,000000122146607,5,5,,4
306325,28-DEC-11,27-DEC-11,Mohd,,en,69.158.169.118,mike.leeworthy@sympatico.ca,14382020,000000122139815,5,5,nothing,5
306326,28-DEC-11,27-DEC-11,Afroze,,en,74.14.144.241,handmbalder@bell.net,14377996,000000122157260,5,5,,4
306327,28-DEC-11,27-DEC-11,Dhanasekar,,en,70.52.146.202,philet@sympatico.ca,14383260,000000122138608,3,4,,4
306789,28-DEC-11,27-DEC-11,Ganesh,,en,174.91.60.118,the.sestrics@sympatico.ca,14385744,000000122160315,3,3,have more knowledge,4
306790,28-DEC-11,27-DEC-11,Jose,,en,74.14.62.204,andrewser@sympatico.ca,14373326,000000122140697,4,4,,5
306791,28-DEC-11,27-DEC-11,Dan,,en,70.48.255.39,rglambert@sympatico.ca,14383942,000000122155568,5,5,,4
306792,30-DEC-11,28-DEC-11,Thomas,,en,174.89.239.40,aaron.weisz@bell.net,14387254,000000122167334,4,4,,4
306793,30-DEC-11,28-DEC-11,Alex,,en,76.68.232.149,flyion@sympatico.ca,14391766,000000122164989,5,5,nothing,5
306794,30-DEC-11,29-DEC-11,Basho,,en,70.54.54.237,tsekos@sympatico.ca,14417082,000000122202966,3,3,"figure out how 1 email i usually get cant display pic. or video but not a problem with any other email recipients that email me video or pic., the tech did not know how to fix this problem, he went and asked for help also but still did not know!",3
306795,30-DEC-11,29-DEC-11,Meriem,,fr,204.101.237.139,robert-landry@sympatico.ca,14414948,000000122205370,5,5,,5
306796,30-DEC-11,29-DEC-11,Merly,,en,70.24.88.77,rudi.m@sympatico.ca,14415280,000000122187817,5,5,"Nothing, she was efficient, called me back with the information and was able to clear up some misinformation I was given earlier and was extremely helpful",5
306797,30-DEC-11,29-DEC-11,Denice,,en,70.52.30.228,drpgillett@sympatico.ca,14406814,000000122199752,5,5,We should have had this conversation a long time ago as I have been overpaying for a long time.Which makes me wonder why your stock is not doing better!,3
306798,30-DEC-11,29-DEC-11,Joe,,en,70.50.107.47,gbowes@sympatico.ca,14407874,000000122212754,4,3,,5
306799,30-DEC-11,29-DEC-11,Jessica,,en,64.231.50.152,tdillane@sympatico.ca,14416664,000000122193855,4,4,nothing,5
306800,30-DEC-11,29-DEC-11,Elyes,,fr,76.65.143.227,ibassil5@sympatico.ca,14408856,000000122196605,5,5,il faut ameliaurer le systeme telephonique de Bell (45 min. avanrt parler au bonne departement),5
306801,30-DEC-11,29-DEC-11,Claudia,,en,70.29.249.213,delisi@sympatico.ca,14406316,000000122208942,4,4,Keep up the good work.,5
306802,30-DEC-11,29-DEC-11,Saurabh,,en,184.146.138.88,doncarrothers@sympatico.ca,14406698,000000122205603,5,5,"Your representive No Saurabm was extremely polite and very professional; I was very pleased to get the results I did considering what had occurred the week before re my not getting service.  You should keep this man on your employ.",4
306803,30-DEC-11,29-DEC-11,Madhu,,en,64.231.47.148,buckmasterfinny@sympatico.ca,14404718,000000122193106,4,5,All was good,5
306804,30-DEC-11,29-DEC-11,Hency,,en,67.70.80.102,amsenior@sympatico.ca,14403470,000000122192897,3,3,Send me a new modem. I have asked for a new one twice now and been told no. I feel that the one we are using now has loose connections for the plug ins. I thouht my $50/month would get me a new one.,2
306805,30-DEC-11,28-DEC-11,Med Karim,,fr,76.65.79.121,jojolaly@bell.net,14394464,000000122185493,4,5,,4
306806,30-DEC-11,29-DEC-11,David,,en,50.101.166.254,mrmrsg@sympatico.ca,14413040,000000122191184,4,5,,5
306807,30-DEC-11,29-DEC-11,Srinivasan,,en,76.69.14.63,john.yeoman@sympatico.ca,14409958,000000122209315,5,5,Completely Satisfied,5
306808,30-DEC-11,29-DEC-11,Joe,,en,184.147.38.126,dale.warren@sympatico.ca,14405908,000000122211715,4,4,,4
306809,30-DEC-11,29-DEC-11,Khan,,en,67.71.156.230,cherylandbernie@sympatico.ca,14405248,000000122188697,5,5,,5
306810,30-DEC-11,29-DEC-11,Hari,,en,174.93.31.81,dusica.sur@bell.net,14406880,000000122187908,4,4,,5
306811,30-DEC-11,29-DEC-11,Armando,,en,76.64.204.221,f.marcon@sympatico.ca,14407258,000000122198681,5,5,nothing  everything was great  very nice person he dealt with,5
306812,30-DEC-11,29-DEC-11,Alvaro,,en,174.89.124.98,charles.bowers@sympatico.ca,14405202,000000122208815,5,5,,4
306813,30-DEC-11,29-DEC-11,Oscar,,en,70.26.24.232,june.forget@sympatico.ca,14410302,000000122192623,1,1,"I requested to be transfered to an agent in Canada and was told ""NO""",1
306814,30-DEC-11,29-DEC-11,Imen,,fr,197.0.247.235,martinbeaulieu_17@sympatico.ca,14412154,000000122211852,5,5,"c'etait parfait ,merci",5
306815,30-DEC-11,29-DEC-11,Meriem,,fr,67.68.143.63,frapie@bell.net,14407606,000000122194632,5,5,Elle a bien fait son travail,5
306816,30-DEC-11,29-DEC-11,Claudia,,en,174.91.54.212,winston.gomes@sympatico.ca,14417532,000000122191470,5,5,I was on the phone fifteen minutes before a representaive answer my call thank you Winston.,3
306817,30-DEC-11,29-DEC-11,Cindy,,en,174.88.12.232,joani.adams@sympatico.ca,14409848,000000122206545,3,1,"The problem with receiving PCCWeb daily was not solved although we have been receiving it for a long time. They are sending it but it isn't coming through.  I did receive an e-mail from them in response to my inquiry, but still the devotional, which comes from the same address did not come through.  Joan Adams",4
306818,30-DEC-11,29-DEC-11,Nayeem,,en,76.67.123.11,jbaardman@sympatico.ca,14409306,000000122204930,5,5,The wait was too long,4
306819,30-DEC-11,29-DEC-11,Edgar,,en,70.26.124.9,dmiller963@bell.net,14406632,000000122188542,4,4,,4
306820,30-DEC-11,29-DEC-11,Tabatha,,en,174.95.92.161,tysons@sympatico.ca,14417112,000000122188737,3,3,"Problem was - wanted to see my ""traffic"" usage on a previous billing, so clicked onto a ""view"" facility, only to receive back confirmation that I had just agreed to future online billings (which I didn't want).  Resolved through online correction later in the day, not through customer representative, who couldn't do it so soon in morning, and would have to see how things developed online during that afternoon.  So, it worked out in the end, by doing an amendment to the original wrong activity.",4
306821,30-DEC-11,29-DEC-11,Mohammed,,en,70.49.6.49,triber124@sympatico.ca,14417052,000000122202972,4,4,nothing,5
306822,30-DEC-11,27-DEC-11,Carolina,,en,184.147.217.91,fmvail@sympatico.ca,14377148,000000122139577,2,1,She could not understand that I could not go onto IE if I cannot access the internet,3
306823,30-DEC-11,29-DEC-11,Asir raja,,en,74.14.188.159,f.savoie007@sympatico.ca,14407264,000000122202177,4,1,"I purchased a Sony Tablet and needed assistance setting up my mail.  We did not succeed but is was not because of the person who tried to help me. Rather it was because p it being an Android system and your people have little knowledge or training with it and no way to access it.  He tried very hard to assist me and and provided me with the account settings, and the ph number, for Sony support.  As far as I am concerned he went above the call of duty and I am well satisfied with his efforts.",5
306824,30-DEC-11,29-DEC-11,Aurea,,en,70.49.246.82,rick.hotte@sympatico.ca,14414782,000000122201824,4,3,call me back as promised,4
306825,30-DEC-11,30-DEC-11,Rodolfo,,en,69.158.35.82,snori@sympatico.ca,14416048,000000122213021,4,4,Initial response time was quite long,4
306826,30-DEC-11,29-DEC-11,Naim,,fr,70.53.225.34,pignolet@sympatico.ca,14414078,000000122209370,4,4,Répondre plus rapidement,4
306827,30-DEC-11,29-DEC-11,Adnen,,fr,184.148.218.201,cegalapo@sympatico.ca,14405122,000000122201130,5,5,,5
306828,30-DEC-11,29-DEC-11,Majdi,,fr,184.148.218.201,cegalapo@sympatico.ca,14405124,000000122210507,5,5,,5
305232,30-DEC-11,29-DEC-11,Hugo,,en,76.68.234.209,roger.spack@sympatico.ca,14415064,000000122197026,5,4,"About an hour earlier than 1:59PM--It is was about 1 PM, your man did an excellent job in every way he could.  He also seems to have solved the problem long tern as well, a problem that one of your service people told me, close to a year ago, was solved and would never happen again. Because it was not solved, I have 3000 old messages in my inbox. I have already have some compensation for some of these arriving in my inbox, but believe that I should have more compensation. How could I possible know that your previous teck man did not do his full job?!!
On the telephone side of Bell, my home phone still has annoyng bussing at certain times that the last repairman thought he had fixed.  This man was helpful etc in a number of ways, but he did not fix the problem.
With Bell's high prices on top of this, I find it hard to recommend Bell.  My family members have dropped all Bell services.

  ",2
305233,30-DEC-11,29-DEC-11,Saliou,,fr,76.64.122.48,leopoldj@bell.net,14411124,000000122201588,5,5,,5
305234,30-DEC-11,29-DEC-11,Amelia,,en,70.53.113.121,nima20@sympatico.ca,14413332,000000122189567,5,5,,5
305235,30-DEC-11,29-DEC-11,Viency,,en,174.88.64.189,carmineragu@sympatico.ca,14404938,000000122197269,5,4,everything was taken care of ,5
305236,30-DEC-11,29-DEC-11,Sumithra,,en,65.95.49.120,jdmoores@sympatico.ca,14409408,000000122207966,4,4,As I am a bit hard of hearing I found the accent and speed of talking made it hard to understand the person talking to me.,4
305237,30-DEC-11,29-DEC-11,Chelsey,,fr,74.14.188.53,christianleclair@sympatico.ca,14405324,000000122196822,3,4,,3
305238,30-DEC-11,29-DEC-11,Faouzia,,fr,74.14.188.53,christianleclair@sympatico.ca,14405326,000000122196731,3,4,,3
305239,30-DEC-11,29-DEC-11,Deepthi,,en,65.95.29.180,c.datt@sympatico.ca,14404762,000000122192317,4,4,I was on hold for for quite a long time. This seems to happen most of the time. Is there anything that can be done? Maybe hire more people.,3
305240,30-DEC-11,29-DEC-11,Etienne,,en,65.95.129.33,Cushman@bell.net,14402682,000000122209360,5,5,nothing he done a very good job,5
305241,30-DEC-11,29-DEC-11,Brahim,,fr,76.64.89.64,hocinetouat@bell.net,14408698,000000122207899,5,5,"rien.je suis satisfait mes remerciements
bell a paye une amende de 10000 $ a cause de fause publicite sur les tarifs donc je ne peux pas recommander bell sans connaitre bien les autres fournisseurs pour comparer.le technicien noir qui est venu en juillet n'etait pas bon,il m'avait laisse 10 jours sans internet et il avait coupe mme le cable d'un voisin,le technicien Algerien idris qui est passe apres etait tres rapide et tres efficace,donc des hauts et des bas",3
305242,30-DEC-11,29-DEC-11,Karen,,en,76.69.53.62,jtemple1@bell.net,14410200,000000122194405,3,3,The particular agent was somewhat abrupt. I had 3 prior experiences with tech  help chat that were all exceptionally pleasing. Attitude may not be everything but it does mean a lot!,3
305243,30-DEC-11,29-DEC-11,Frank,,en,70.48.208.253,scoutlogistics@bell.net,14415632,000000122206509,5,5,Usually there is a fairly long wait on hold but yesterday I didn't have to wait long at all.,4
305244,30-DEC-11,29-DEC-11,Adnan,,en,216.99.62.124,mikecarbone@sympatico.ca,14412722,000000122204152,5,5,,5
305245,30-DEC-11,29-DEC-11,Radhia,,fr,70.52.7.220,cricard5@sympatico.ca,14405730,000000122188062,3,4,,3
305246,30-DEC-11,29-DEC-11,Meriem,,fr,70.49.52.237,morin.dan@sympatico.ca,14412984,000000122194239,5,5,"Meriem était vraiment très aidante.
Elle a réglé tous mes problèmes.  En plus elle était très polie, fort agréa-
ble et très gentille. Quand je lui ai
dit que j'étais *nulle* elle a vite ré-
cupéré en me disant que je n'étais pas
nulle du tout. Personne très sympatique.
D'une patience à toute épreuve.....
Un gros merci pour tout,
",5
305247,30-DEC-11,28-DEC-11,Makram,,fr,76.71.180.209,gaetan.roy@bell.net,14392042,000000122166288,5,5,"Le préposé connaissait l'appareil que j'ai acheté, soit un Ipod touch.  Il m'a aidé à le configuré sur le réseau Bell.",5
305248,30-DEC-11,29-DEC-11,Jose,,en,70.27.206.196,angela.b@bell.net,14403552,000000122191796,5,3,"Nothing - very helpful. Problem was not solved, but it is computer issue, not a bell issue. He tried very hard and spent a lot of time with me. ",5
305249,30-DEC-11,25-DEC-11,Imran,,en,69.157.47.11,helenhackner@sympatico.ca,14357966,000000122115768,1,1,He had my phone number he hung up on me when he couldnt fix my problem yet he never called back,1
305250,30-DEC-11,27-DEC-11,Mohamed,,fr,67.71.180.50,jobin.girard@sympatico.ca,14379370,000000122149559,4,4,,4
305251,30-DEC-11,28-DEC-11,Chat,,en,65.95.144.50,harp111@sympatico.ca,14392874,000000122175163,5,5,Have your diffrent departments talk to one or the other to come with one answer instad of have to here it is not my department and get pepole that can speak the english.,4
305252,30-DEC-11,29-DEC-11,Med Aymen,,fr,67.68.225.42,npicardn@sympatico.ca,14413432,000000122204192,2,4,Que le préposé à la clientèle ne me fasse pas sentir comme une idiote,2
305253,30-DEC-11,29-DEC-11,Perumalla,,en,65.92.205.193,waterwings@sympatico.ca,14417414,000000122206505,5,5,Nothing,5
305254,30-DEC-11,29-DEC-11,Will,,en,64.231.15.247,bcwolfe@sympatico.ca,14404100,000000122199856,5,4,,4
305255,30-DEC-11,29-DEC-11,Zeineb,,fr,70.26.164.222,tatic@sympatico.ca,14416624,000000122188417,4,4,,5
305256,30-DEC-11,29-DEC-11,Alexander,,en,65.94.201.144,catfish@bell.net,14405010,000000122201827,2,1,speak better english,2
305257,30-DEC-11,27-DEC-11,Methil,,en,174.88.76.125,fibze@sympatico.ca,14377098,000000122150786,5,5,I had called twice before about my problem and do not understand why the other two people could not resolve the problem as quickly as this man did.  So I was without my e-mail for a few days.,4
305258,30-DEC-11,29-DEC-11,Abdulkarim,,en,70.30.32.145,bosdal@sympatico.ca,14404516,000000122196373,3,4,Quicker resolution of problem.,4
305259,30-DEC-11,30-DEC-11,Partha,,en,204.50.157.66,g.rico@sympatico.ca,14407708,000000122212977,5,5,Better pricing for existing customers. I find that Bell continues to attract customers with low prices and raise them in the future. Need to look after all clients.,5
305260,30-DEC-11,29-DEC-11,Syed,,en,67.70.163.10,s_ghanem@sympatico.ca,14415368,000000122192454,4,5,Decreasing wait times.,4
305261,30-DEC-11,28-DEC-11,Kamel,,fr,174.89.87.109,rob-r@bell.net,14399524,000000122172789,5,4,"rien d'autre très satisfait
",5
305262,30-DEC-11,29-DEC-11,Pavan,,en,70.49.11.233,2lockes@bell.net,14402586,000000122207178,5,5,absolutely nothing,5
305263,30-DEC-11,29-DEC-11,Eliena,,en,69.157.62.249,kitty.baker@sympatico.ca,14410720,000000122197019,5,5,"Nothing for your people. I did not know that there was a button on the back of the new modem, that had to be turned on.That was my fault for not checking the modem.",4
305264,30-DEC-11,29-DEC-11,Hugo,,en,65.92.12.179,mangel2007@sympatico.ca,14411830,000000122195159,5,4,I still don't understand why I have my email coming to me in 2 different places. Bell Mail on my home page Sympatico (I use this when I'm away) and also on regular email spot.?? Can someone explain?? ,5
305772,28-DEC-11,27-DEC-11,Luis,,en,70.49.187.191,edithnippard@sympatico.ca,14376666,000000122149952,5,5,don't keep people waiting to long on the phone before you answer,5
305773,28-DEC-11,27-DEC-11,Harathi,,en,70.27.235.27,trevor.seymour@sympatico.ca,14386084,000000122156319,4,4,"The person I spoke with was very polite and friendly and new exactly what to do to resolve my problem. The only thing I can think of to make your service better
is to make all your Techs as good as she was .    Thank you Trevor Seymour",4
305774,28-DEC-11,17-DEC-11,Kevin,,en,74.12.251.8,psedgwick@sympatico.ca,14286198,000000121955001,3,1,"you are discontinuing my wireless service, and you offer to replace it with in your words ""a better service""   WIRED, like duh, I have wireless for a reason, so why don't you offer to replace it with another wireless service..also you supposedly offer 24/7 service support for your portable internet customers, yet it was closed at midnight last night...reopening at 8am...so it is not 24/7, even though your ONLINE CHAT PEOPLE INSIST IT IS, AND WHEN i TOLD THEM TO PICK UP A PHONE AND DIAL THE NUMBER they just offerred me, they cannot, as they are internet response only...what a joke...",1
305775,28-DEC-11,26-DEC-11,Dennis,,fr,67.68.186.248,francinecotega@bell.net,14364846,000000122134099,5,5,"
faire facture a un prix juste a tous les mois comme pour le cable je recevais une facture identique a chaque mois ,,,le prix ne variait pas a tous les mois c'est plus facile pour equilibrer un budget",3
305776,28-DEC-11,19-DEC-11,Lamya,,en,65.94.88.209,m.ferri@sympatico.ca,14301634,000000121986326,5,5,,4
305777,28-DEC-11,27-DEC-11,Ben Rejab,,fr,65.94.246.164,michel.claes@sympatico.ca,14381924,000000122157620,5,5,tout était parfait.,3
305778,28-DEC-11,27-DEC-11,Bedre,,en,65.95.169.72,williamgamache@sympatico.ca,14386513,000000122157795,4,3,"I don't know, this problem has happened a few times and if we leave it long enough it usually clears up on it's own(like over night onetime). This should not happen.Interferance of some kind. ",4
305779,28-DEC-11,27-DEC-11,Linda,,en,65.93.198.71,jjjjjz@sympatico.ca,14379210,000000122151243,5,5,,5
305780,28-DEC-11,27-DEC-11,Edwin,,en,174.92.120.224,smoki@sympatico.ca,14385118,000000122150375,1,1,,
305781,28-DEC-11,25-DEC-11,Khan,,en,184.146.78.56,miriamandwayne@sympatico.ca,14359520,000000122114574,5,5,,4
305782,28-DEC-11,27-DEC-11,Bryan,,en,76.64.227.178,smartinovich@sympatico.ca,14385096,000000122149091,3,4,,4
305783,28-DEC-11,27-DEC-11,Mohammed,,en,64.231.223.229,james.wilson1@sympatico.ca,14378704,000000122157047,5,5,,4
305784,28-DEC-11,27-DEC-11,Geoff,,en,76.64.227.178,smartinovich@sympatico.ca,14385098,000000122148693,4,4,,4
305785,28-DEC-11,22-DEC-11,Krutthiga,,en,65.94.135.237,jlehner@sympatico.ca,14330678,000000122079950,5,5,,5
305786,28-DEC-11,27-DEC-11,Padmanaban,,en,65.95.69.159,waterfordmarilyn@sympatico.ca,14386370,000000122138777,4,4,"Only difficulty was to understand the customer care representative, due to the language difference.His accent was a barrier to otherwise good service. ",4
305787,28-DEC-11,27-DEC-11,Rudys,,en,76.68.101.16,aj4eyes@sympatico.ca,14373010,000000122142395,5,4,,4
305788,28-DEC-11,17-DEC-11,Nawel,,fr,67.68.221.107,nicolejannelle@sympatico.ca,14285604,000000121953724,5,5,rien,5
305789,29-DEC-11,28-DEC-11,Uzair,,en,174.95.248.78,gmorriso@bell.net,14392498,000000122163804,5,5,,5
305790,29-DEC-11,28-DEC-11,Mohd,,en,65.95.101.12,oreg@sympatico.ca,14398282,000000122163254,5,5,,4
305791,29-DEC-11,28-DEC-11,Katherine,,en,74.15.108.151,millercng7@sympatico.ca,14397476,000000122177194,5,5,,5
305792,29-DEC-11,28-DEC-11,Ramzi,,fr,70.51.200.217,gerardl@bell.net,14392274,000000122175619,5,5,,5
305793,29-DEC-11,28-DEC-11,Dan,,en,65.92.45.159,plouffemarilyn@bell.net,14398824,000000122186535,5,5,,4
305794,29-DEC-11,28-DEC-11,Celina,,en,76.64.78.62,wmills607@sympatico.ca,14402254,000000122185100,5,4,,4
305795,29-DEC-11,28-DEC-11,Sowmya,,en,69.157.123.166,arnilisa_mong@sympatico.ca,14388022,000000122164237,4,3,"The comment below is for overall experience with Bell and does not necessarily reflect the customer care reprensentative that answered the call.

The problem was that we had no internet connection. As per the Customer Care Representative, this was a problem throughout a certain area and would be resolved by 11:00 am.  Following could have improved the situation:

1. On your automatated answering system, indicate that there is a problem and time it would be resolved.  This will avoid us (customers) from having to sit there and do endless ""prompts"" to get to an answer, plus waiting time just to speak to an agent to tell us of this - when we could have just heard the message in the first place and avoid the wait.

2. Internet was not working very early in morning (we noticed at 4:30am) and the problem not resolved until 11:00 am.  This seems quite long to fix the issue.  My husband relies heavily on the internet for his work and the interruption lasted almost all morning.

It is a rare occurence to have service interruption, but communicating to customers (without having to wait on the phone queue) avoids further frustration all around.  Automated voicemail indicating the service interruption to certain areas would be recommended.
",4
305796,27-DEC-11,26-DEC-11,Madhu,,en,184.144.9.38,frankraven@bell.net,14364892,000000122135655,5,5,,5
305797,27-DEC-11,26-DEC-11,Ajay,,en,174.93.39.99,bettysem@bell.net,14362524,000000122128141,5,4,The Bell Technician did his very best to work with me to try and resolve the problem I am experiencing (still not resolve  which we believe is a problem with the new computer).  He couldnt have done anything different or better.  A job well done!  This was one of 3 calls made for the day.,5
305798,27-DEC-11,26-DEC-11,Shashank,,en,174.93.39.99,bettysem@bell.net,14362526,000000122133302,5,4,The Bell Technician did his very best to work with me to try and resolve the problem I am experiencing (still not resolve  which we believe is a problem with the new computer).  He couldnt have done anything different or better.  A job well done!  This was one of 3 calls made for the day.,5
305799,27-DEC-11,26-DEC-11,Rudys,,en,70.26.13.200,dpatton@sympatico.ca,14364284,000000122128426,5,5,Nothing. The service was exceptional.,5
305800,27-DEC-11,26-DEC-11,Edwin,,en,67.70.163.10,gusmorrissey@sympatico.ca,14365396,000000122124685,2,1,,
305801,27-DEC-11,26-DEC-11,Ashwini,,en,174.95.89.239,jyoung66@bell.net,14366800,000000122128638,1,1,fix the problem ,2
305802,27-DEC-11,24-DEC-11,Matthew,,en,70.26.88.250,marealemke@bell.net,14352948,000000122113426,4,2,I didn't get connected but did the next day  It may have been that there were too many computers bring used in the area,4
305803,27-DEC-11,26-DEC-11,Wilson,,en,174.91.120.147,bjsage@sympatico.ca,14362614,000000122128614,3,3,SUGGEST YOU EXPERIENCE APPLE COMPUTERS TO COMPARE THEIR PROFESSIONAL SERVICE AND HOW THEY ARE SO FULLY TRAINED TO ASSIST IN A PROMPT PROFESSIONAL WAY!!! HUGE DIFFERENCE !!,3
306328,28-DEC-11,27-DEC-11,Meriam,,fr,74.14.255.216,marielle.lavoie08@sympatico.ca,14381356,000000122152252,,1,"Un appel antérieur le ou vers le 17 décembre qui a duré près de 3 heures pour le même problème n'avait rien donné. Cette fois, j'ai bien reçu des engagements, mais rien n'est encore réglé à ce moment précis. C'est un problème qui dure depuis l'installation la fin de semaine de Pâques 2009 et pour lequel nous avons souvent appelé.",
306329,28-DEC-11,27-DEC-11,Krishidhar,,en,174.95.115.196,shirley.tony.lasorsa@sympatico.ca,14384974,000000122148113,5,5,,5
306330,28-DEC-11,27-DEC-11,Kalyca,,en,184.148.84.76,fmalik414@bell.net,14377142,000000122149392,2,2,fix the problem once and for all. Still not solved and this the the fourth third time. This NEEDS to go beyond the representatives. ,2
306331,28-DEC-11,27-DEC-11,Alejandro,,en,69.159.63.9,kellywat@sympatico.ca,14379970,000000122151604,3,1,,2
306332,28-DEC-11,27-DEC-11,Edwin,,en,74.14.15.19,asplum@bell.net,14373602,000000122157375,3,3,"I had a difficult time understanding what the CSR was saying and he spoke too fast and when I tried to say something, he just kept on talking. I told him I could likely do it myself and ended up calling our son.

I don't think your representative even took a breath, he spoke so fast and it was difficult to understand what he was saying with his accent.

What I am suggesting, and I am not prejudiced, BUT when you have someone dealing with the public, they should speak the English language well.
The time that is wasted is emmense - I will say that in the times I have called Bell, this is the first time I have had this experience with your company but have had with others.",
306333,28-DEC-11,27-DEC-11,Padmanaban,,en,76.68.134.216,richard.gordon@sympatico.ca,14383988,000000122145259,5,5,,5
306334,28-DEC-11,27-DEC-11,Kevin,,en,70.26.0.174,valwillis@sympatico.ca,14386188,000000122157209,4,4,"Left me with a blank screen instead of 
all the emails that filled the usual space",4
306335,28-DEC-11,27-DEC-11,Iris,,en,70.29.13.151,barrybassett@sympatico.ca,14373772,000000122157104,5,5,,5
306336,28-DEC-11,27-DEC-11,Alex,,en,65.95.91.210,duncan.mcg@sympatico.ca,14376518,000000122148094,4,4,,4
306337,28-DEC-11,27-DEC-11,Gloria,,en,70.55.39.54,rgaudet@bell.net,14383934,000000122148806,5,5,"Gave me a Free IPhone 4S - No seriously, she did everything i wanted, she was polite, she came back online to let me know she was still taking care of my issue every couple mins, not like some that leave you waiting for 10 mins before then get back with you, Thanks Gloria.",5
306338,28-DEC-11,27-DEC-11,Jamel,,en,70.53.207.169,norbert.normand@sympatico.ca,14382716,000000122148150,5,5,,5
306339,28-DEC-11,27-DEC-11,Allan,,en,50.101.50.30,monck1958@bell.net,14382244,000000122144712,5,5,"Your service is EXCELLENT, I appreciate everything you have done, THANKS Ross.",5
306340,28-DEC-11,27-DEC-11,Rudolf,,en,70.27.114.104,s.mcewen@sympatico.ca,14384522,000000122153809,5,5,"Nothing super polite and never made me feel rushed! Went the extra mile to help me out! 110% effort, very, very happy!",5
306341,28-DEC-11,27-DEC-11,Marouen,,fr,76.69.181.39,audbut@sympatico.ca,14373626,000000122151602,1,1,"Premièrement je suis le conjoint de Mme Lise Audet, Mon nom est Raynald Buteau et c'est moi qui règle tous les communications avec Bell ou Vidéotron.
Pour mieux faire: Comme je paye mon compte au Canada j'aimerais que les gens qui nous donnent le service soient au Canada, et comprennent se que nous avons à leur faire part. Quand je téléphone au service de Bell si la première personne qui me parle est dans un autre pays, Je RACROCHE. Quand je veux faire affaire avec des gens à l'estérieur de mon pays,je vais en vacances. Je n'ai pas besoin de BELL pour dépenser mon argent à l'extérieur.
Mon problème n'est pas encore réglé et je dois attendre une semaine pour recevoir des pièces, qu'un technicien de Bell n'a déjà fait enlever, sois des filtres, car il a poser de nouvelles prises à sa dernière visite chez moi.
Après quoi on me rappellera pour recommencer de nouveaux testes à partir d'un pays étranger. Je ne suis pas en Tunésie, je vis au Québec et le Québec est encore au Canada. De plus votre  service téléphonique du service à la clientelle est si lent à nous répondre qu j'ai du perdre près une demie heure juste à attendre.
Comme il n'a pas vraiment compétission dans les services, Bell se fiche carrément de c'est clients. C'est pour cette raison, quand mon travail ne me conduiras plus loin de chez moi et que je n'aurai plus à faire des longues distances, je vais changer de compagnie pour tous mes services. 

Raynald Buteau
490 48e rue ouest
Québec (Québec)
Canada

Ps:  Pour plus de détails vous pouvez toujours me téléphoner, mais si vous m'appeler de l'extérieur du Canada je vous racrocherai.",2
306342,28-DEC-11,25-DEC-11,Manel,,fr,216.137.106.82,francoislagueux@sympatico.ca,14357598,000000122114941,4,1,"BON SERVICE DE LA PART DE LA REPRÉSENTANTE,MAIS PROBLÈME PAS RÉSOLU.rAPPELER LE LENDEMAIN ET ON M'A DIT D'ATTENDRE ENCORE 24 HEURES.rAPPELER LE 27 ET CELUI QUI M,A RÉPONDU A RÉSOLU MON PROBLÈME EN 2 MINUTES",3
306343,28-DEC-11,26-DEC-11,Dhanasekar,,en,76.68.52.54,woody14@sympatico.ca,14372240,000000122122566,1,1,Need more experianced Tech's.,3
306344,28-DEC-11,26-DEC-11,Vijayashanti,,en,174.89.125.42,m.leaver@bell.net,14367864,000000122129053,5,5,Nothing,4
306345,28-DEC-11,27-DEC-11,Edgar,,en,174.94.116.108,marvin.richards@sympatico.ca,14381514,000000122156219,5,5,Absolutely nothing. Perfect help from Edgar.,5
306346,28-DEC-11,27-DEC-11,Sonia,,fr,70.29.220.189,calyb@sympatico.ca,14374534,000000122149903,5,5,,5
306347,28-DEC-11,27-DEC-11,Paula,,en,76.64.30.94,Eddwazz@bell.net,14372530,000000122151375,5,5,,5
306348,28-DEC-11,21-DEC-11,Diedra,,en,99.228.180.147,pabloulloa@sympatico.ca,14321234,000000122043131,4,5,,5
306349,28-DEC-11,26-DEC-11,Ayesha,,en,74.14.151.243,clarep_03@sympatico.ca,14363386,000000122128606,5,5,,4
306350,28-DEC-11,26-DEC-11,Erika,,en,184.145.88.198,theressa_kritz@sympatico.ca,14371640,000000122128846,3,4,Not having to call 3x to get it right,
306351,28-DEC-11,26-DEC-11,Juan,,en,76.71.98.155,roderick.macleod@sympatico.ca,14370300,000000122123338,5,5,,4
306352,28-DEC-11,23-DEC-11,Ashwini,,en,184.146.138.88,doncarrothers@sympatico.ca,14340186,000000122088835,1,1,"On Monday, Dec. 19th I was told I would receive a new Modem; never came; made the call on the 23rd., was assured I would receive on a.s.a.p., all I got was some sort of connection thing. Very unhappy with the service and my computer has been out for 10 days now.  I am seriously thinking of changing to COGECO who will give me a better deal.  However, have been with Bell for upteen years and was very disappointed with what occureed.  Thank you. S.
R.Craig",2
306353,28-DEC-11,27-DEC-11,Cynthia,,en,70.49.72.206,jcoffin@sympatico.ca,14378868,000000122145268,5,4,                                    ,4
306354,28-DEC-11,20-DEC-11,Walter,,en,74.15.91.63,plotkins@sympatico.ca,14309854,000000122010707,4,1,You should have asked me if I had checked that my modem was connected to my computer (this was the problem - the connection into the computer wasn't in properly),5
306829,28-DEC-11,23-DEC-11,Perumalla,,en,76.64.209.65,david.arlene35@sympatico.ca,14339796,000000122096546,4,4,Understanding the technician (speech)can be difficult at times during the process of getting the help I need.,4
306830,28-DEC-11,27-DEC-11,Jeanette,,fr,184.145.159.166,tgiconseil@sympatico.ca,14385738,000000122143313,4,5,,3
306831,28-DEC-11,27-DEC-11,Shirin,,en,70.26.118.20,jane.browne@bell.net,14378744,000000122154152,5,5,nothing,5
306832,28-DEC-11,27-DEC-11,Andrea,,en,70.51.72.20,liamhiggins@bell.net,14380582,000000122156804,5,3,"customer care representative was very helpful and recognized that I needed support for an Apple product and duly transferred me to a Representative who solved my problem. After hanging up another minor issue was apparent,but it is something I can live with.",5
306833,28-DEC-11,27-DEC-11,Souheil Kilani,,fr,67.68.175.97,jodubeau@bell.net,14379392,000000122141339,5,5,rien de plus,5
306834,28-DEC-11,26-DEC-11,Silvia,,en,67.68.35.76,rdiebel@sympatico.ca,14369954,000000122127336,5,5,"Third call really got the responce.
The Tech was very good, and handled thing very well and completely",4
306835,28-DEC-11,26-DEC-11,Ashok,,en,67.70.86.14,jguire@sympatico.ca,14366308,000000122132154,5,5,NOT A THING. HE WAS ONE OF THE MOST KNOWLEDGEABLE AND CONGENIAL SERVICE REPS I'VE SEEN.,4
306836,28-DEC-11,25-DEC-11,Emely,,en,74.14.124.93,nick.pap027@sympatico.ca,14359684,000000122116023,1,2,Try to fix email and on the end it did not work,3
306837,28-DEC-11,26-DEC-11,Felix,,en,174.89.238.118,arlene.hersh@sympatico.ca,14362126,000000122123075,3,3,"Felix was good, he explained everything very well, I will try to see if it is the modem or not, if so I will call back to order another modem speed stream 5200  thanks",5
306838,28-DEC-11,24-NOV-11,Ibrahim,,fr,174.92.177.75,lily-k1@bell.net,14090634,000000121468839,1,1,,1
306839,28-DEC-11,27-DEC-11,Edwitch,,fr,69.157.179.170,rolland.pelletier@sympatico.ca,14384268,000000122156968,4,5,,5
306840,28-DEC-11,27-DEC-11,Kevin,,en,74.14.201.24,rudy.oldenburg@bell.net,14384434,000000122143866,4,5,there should have been better instructions provided with initial installation of internet service,4
306841,28-DEC-11,24-DEC-11,Richard,,en,174.95.215.217,klholmes@sympatico.ca,14352398,000000122103488,4,4,,3
306842,28-DEC-11,24-DEC-11,Tracy,,en,174.95.215.217,klholmes@sympatico.ca,14352400,000000122104064,4,4,,4
306843,28-DEC-11,27-DEC-11,Alun,,en,76.64.225.234,m.mahaney@sympatico.ca,14381030,000000122143443,4,4,,4
306844,28-DEC-11,26-DEC-11,Naim,,fr,70.29.189.58,CENTREDONGLERIES@bell.net,14361412,000000122127389,5,4,l'agent qui m'a répondu était d'une politesse remarquable! FÉlicitation,5
306845,28-DEC-11,26-DEC-11,Moises,,en,70.26.35.122,ajredfern@sympatico.ca,14361746,000000122129870,4,4,You could bury your cables when the opportunity was offered to you so the phone and internet don't break down so often.,4
306846,28-DEC-11,27-DEC-11,Karla,,en,69.158.50.63,tpinto@sympatico.ca,14386022,000000122149901,5,5,"The lady with whom I spoke last, was absolutely wonderful.  She was helpful, understanding, and knowledgeable, in a highly professional way.
",4
306847,28-DEC-11,17-DEC-11,Makram,,fr,67.68.221.107,nicolejannelle@sympatico.ca,14285606,000000121959744,5,5,rien,5
306848,28-DEC-11,27-DEC-11,Carolina,,en,74.12.182.211,peter.lafleur@sympatico.ca,14383188,000000122159461,5,5,"Nothing, excellent service",5
306849,28-DEC-11,27-DEC-11,Ruth,,en,70.51.254.93,j.lockhart@sympatico.ca,14378550,000000122143197,5,5,nothing,5
306850,28-DEC-11,18-DEC-11,Leni,,en,50.101.166.80,ababaris@sympatico.ca,14288492,000000121971745,5,5,,4
306851,29-DEC-11,17-DEC-11,Kylie,,en,70.31.64.37,susieQ2010@bell.net,14287418,000000121961886,5,5,,5
306852,29-DEC-11,26-DEC-11,Chuck,,en,174.88.23.164,badeaufamily@sympatico.ca,14362294,000000122131037,1,1,fix service,2
306853,29-DEC-11,28-DEC-11,Kimberly,,en,184.147.43.199,djkellar@bell.net,14390864,000000122170928,5,4,,4
306854,29-DEC-11,28-DEC-11,Bedre,,en,174.95.123.174,roaudet@sympatico.ca,14399522,000000122184700,4,2,This is the second complaint of a slow system within the week.,4
306855,29-DEC-11,28-DEC-11,Bumi,,en,184.148.97.151,ykotlyar@sympatico.ca,14402380,000000122164533,3,3,Less wait times more Knowlegeable personal ,3
306856,29-DEC-11,28-DEC-11,Ericka,,en,70.55.1.84,gavoitsidis@bell.net,14392152,000000122169844,5,4,It was  purfect.,5
306857,29-DEC-11,28-DEC-11,Md Jihed,,fr,76.71.179.55,yvellebelanger@sympatico.ca,14402440,000000122174970,5,4,,5
306858,29-DEC-11,28-DEC-11,Jose,,en,184.147.52.168,phsturm@sympatico.ca,14398720,000000122161832,3,2,Not hung up on me after transferring my call to another Bell location,3
306859,29-DEC-11,28-DEC-11,Olfa,,fr,70.48.143.227,pierrelacroix@bell.net,14398764,000000122162298,5,5,,5
306860,29-DEC-11,28-DEC-11,Amine,,fr,70.51.174.152,herve.boileau@sympatico.ca,14393010,000000122168783,4,4,"Fixer le prix sans considérer si on utilise l'internet au maximum prévu
",4
306861,29-DEC-11,28-DEC-11,Sweta,,en,65.92.13.11,pecks@sympatico.ca,14398592,000000122170267,5,5,Less wait time for the call to be answered,5
306862,29-DEC-11,28-DEC-11,Suraj,,en,76.67.204.242,katolhurst@sympatico.ca,14394947,000000122167679,5,5,The wait time to speak to the rep was a bit long.  ,5
306863,29-DEC-11,28-DEC-11,Srinivasan,,en,204.101.237.139,rose.borths@sympatico.ca,14399762,000000122182396,4,,Its not very reasuring when there are problems when the changes occur. You guys need better training in the technical aspects so that you always do it right. This was a problem in virtually every aspect of this process,
306864,29-DEC-11,27-DEC-11,Margaret,,en,174.92.64.238,clemroberts@sympatico.ca,14375158,000000122142896,5,5,Nothing,5
306865,29-DEC-11,28-DEC-11,Drew,,en,65.95.40.157,gailp873@sympatico.ca,14392068,000000122175374,5,5,,5
306866,29-DEC-11,28-DEC-11,Prince,,fr,69.156.16.66,clody.dupuis@sympatico.ca,14389874,000000122180606,5,4,"Prince a régler le probleme, mais ne pas avoir été obligé d'appeler 2 fois afin d'avoir le résultat voulu au niveau du service internet et de la facturation. Les changements n'avaient pas été appliqués à la facture. Le fait d'être en attente téléphonique si longtemps pour parler a un representant est vraiment minable. C'est une de vos stragtégies de nous décourager, mais ca donne envie de magasiner ailleurs.",3
306867,29-DEC-11,26-DEC-11,Ksouri,,fr,69.159.162.104,mduport@sympatico.ca,14368450,000000122135253,4,4,,4
306868,29-DEC-11,27-DEC-11,Shawn,,en,174.88.43.29,tedandbasik@sympatico.ca,14385684,000000122154088,5,5,nothing,5
306869,29-DEC-11,28-DEC-11,Krishidhar,,en,70.49.241.143,madpin@sympatico.ca,14396412,000000122174714,5,5,,5
306870,29-DEC-11,27-DEC-11,Arun,,en,174.92.114.67,jason.cziranka@sympatico.ca,14378788,000000122159083,5,5,,5
306871,29-DEC-11,27-DEC-11,Katrina,,en,174.88.201.123,balasa9@sympatico.ca,14373736,000000122149365,5,5,,5
306872,29-DEC-11,28-DEC-11,Zied,,fr,70.49.77.215,duval.j.l@sympatico.ca,14391162,000000122162731,4,4,"avoir prévue que le connecteur faissait défaut, re: appel précédante",4
306873,29-DEC-11,28-DEC-11,Ksouri,,fr,76.67.87.69,kado15@sympatico.ca,14394792,000000122170832,5,5,,5
306874,28-DEC-11,25-DEC-11,Rene Jose,,en,64.231.40.227,goertzen@bell.net,14357826,000000122114876,4,4,nothing as the line was out in my area,4
305265,29-DEC-11,28-DEC-11,Prince,,fr,70.53.134.26,danyele.belanger@sympatico.ca,14390336,000000122167315,4,4,,4
305266,29-DEC-11,27-DEC-11,Manel,,fr,50.100.137.120,chrispi1213@sympatico.ca,14375006,000000122148403,4,4,,5
305267,29-DEC-11,28-DEC-11,Ivette,,en,209.91.141.162,xrk@sympatico.ca,14402312,000000122181743,5,4,,4
305268,29-DEC-11,28-DEC-11,Samia,,en,174.93.29.163,di.holgate@sympatico.ca,14390764,000000122163317,5,4,"I was hoping to keep my sympatico e-mail address while in the us. My husband is with the military and has been posted to Colorado for 3 years, we are returning and having been a sympatico customer forever...wanted my id when away but was told that not possible...the agent did everything she could to help me...very pleasant experience!",5
305269,29-DEC-11,28-DEC-11,Ben Mahmoud,,fr,70.48.1.218,charlesdiotte@sympatico.ca,14389526,000000122170991,5,5,Rien Ben a repondu clairement a toutes mes questions et il a ete tres proffessionel.,5
305270,29-DEC-11,28-DEC-11,Jacqueline,,en,70.24.2.214,jleydier@sympatico.ca,14394182,000000122167060,3,4,By not over charging in the first place. I had a quote (with a conformation number) from Bell in place before we moved and was charged 50% higher. Whats with that? ,4
305271,29-DEC-11,28-DEC-11,Lorraine,,en,184.148.136.223,sianleblanc@sympatico.ca,14400558,000000122172855,5,5,Nothing to add for improvement. Very satisfied. Thank you.,5
305272,29-DEC-11,28-DEC-11,Sulochana,,en,174.89.125.6,glenn.bumstead@sympatico.ca,14392458,000000122164100,1,1,recognize the problem and actually address it successfully.,1
305273,29-DEC-11,28-DEC-11,Afroze,,en,70.48.253.130,alexblack@sympatico.ca,14387556,000000122182549,5,5,the accent made communication a bit difficult over the phone but he was patient.,4
305274,29-DEC-11,28-DEC-11,Dana,,en,206.191.69.149,laffin@bell.net,14395440,000000122171827,5,5,sighs during the conversation,5
305275,29-DEC-11,28-DEC-11,Nagender,,en,70.26.40.182,davenich@sympatico.ca,14390404,000000122164914,5,5,make it easier to get to the technician without having to go through all the different menus,4
305276,29-DEC-11,28-DEC-11,Partha,,en,184.147.115.81,edwardj@sympatico.ca,14391288,000000122186895,5,5,,4
305277,29-DEC-11,28-DEC-11,Mohamed,,fr,65.94.8.179,jeanskydive@sympatico.ca,14393892,000000122181363,5,5,,4
305278,29-DEC-11,28-DEC-11,John,,en,207.164.79.71,rjmerritt@sympatico.ca,14399472,000000122175416,5,5,Less wait time before getting rep on line,5
305279,29-DEC-11,18-DEC-11,Sandra,,en,70.49.86.160,alfred.marinelli@sympatico.ca,14288648,000000121973717,2,2,"It would help greatly if I could communicate with someone I could better understand and follow trough with.
The end result of my last encounter resulted in my now receiving double emails (2 of each). This is frustrating!!",1
305280,29-DEC-11,28-DEC-11,Erika,,en,70.26.178.95,gordondixon@sympatico.ca,14392544,000000122169593,4,4,"She said she would send me confirmation re our discussion of the $2.00 cgarge etc., but she did not.Instead I recieved this survey. ",4
305281,29-DEC-11,28-DEC-11,Yves,,en,74.14.146.65,spavic@sympatico.ca,14400788,000000122162155,5,4,,5
305282,29-DEC-11,28-DEC-11,Med Amine,,fr,76.65.80.209,lynn.labonte@sympatico.ca,14396274,000000122167466,4,4,"Le premier appel n'a rien règlé, mais au deuxième appel tout s'est règlé.",5
305283,29-DEC-11,27-DEC-11,Linda,,fr,184.151.115.37,yosemite@sympatico.ca,14386670,000000122142217,5,5,,5
305284,29-DEC-11,28-DEC-11,Edwin,,en,69.156.108.218,etimm717@bell.net,14391508,000000122182512,2,1,Edwin didn't really listen to what I had said. It seemed he was thinking about a solution already before getting all the facts.,3
305285,29-DEC-11,27-DEC-11,Walid,,fr,184.151.115.37,yosemite@sympatico.ca,14386672,000000122142760,5,5,,5
305286,29-DEC-11,27-DEC-11,Ahmed Khalil,,fr,174.89.251.27,gigi.berube.7@sympatico.ca,14377622,000000122141946,5,5,"Rien c'était parfait.

J'apprécie ne plus avoir à s'identifier par un tas de questions inutile avant de dcomencer à recevoir le service.",5
305287,29-DEC-11,27-DEC-11,Faouzia,,fr,184.151.115.37,yosemite@sympatico.ca,14386674,000000122142704,5,5,,5
305288,29-DEC-11,28-DEC-11,Xenia,,en,69.156.108.218,etimm717@bell.net,14391510,000000122186991,4,5,The lady spoke quietly and was hard to understand.,5
305289,29-DEC-11,28-DEC-11,Revathi,,en,67.70.1.251,smucler@sympatico.ca,14400710,000000122165614,4,4,,5
305290,29-DEC-11,28-DEC-11,Joe,,en,74.15.64.227,tomandsandi@sympatico.ca,14401574,000000122182917,1,1,"Fix the problem.   
I can no longer download as I have been up until a month ago.  Itunes movies now take many hours to download.  Something has changed but Bell is not interested in providing an explanation.   Even a simple question to even help me identify the problem is not answered---roughly how long should it take to download a 3GB movie.

During my last two calls, your technicians are able to improve speed test scores but this is fleeting and does not last--when I check again a few hours later or the next morning the improvement is gone.  For reference--download times: 3.94 Mbs (prior to call) to 6.0x Mbs (end of call) back to 4.06 (next morning)

In my experience, Bell continues to find ways to frustrate and disappoint where customer service is concerned.  Ironically, this should be the easy part for a business that involves complex, rapidly evolving technology with high investment.   Dealing with customers should be simple.  

Over the years, given some time, something tends to rise to the surface as a problem and become unresolvable due to stubbornness on Bell's part.   My history with Bell is that of a long term customer but also one that is slowly moving away because of the hassle and disappointment.    Years ago I moved my cell phones to Rogers due to endless frustrations about billing.   The Rogers service has a little more dropped calls and the occasional congestion but these issues are resolved by simply dialing again.   Billing, etc are non-issues with them.  Since the switch I have never had to call or spend any time related to the service.

In the end you seem to completely miss the point.   There seems to be so much good infrastructure (surveys, web site help, layers of technicians) around the problems but so little ability to deal with solving the core issues.  No different that the billing issues.    Outside looking in, it seems there is no lack of money but really a lack of common sense.  I will also clarify that similar to the billing issues, your directly line staff are not the problem, they genuinely try to be helpful but they do not have the scope to solve the problems nor do you  seem to have a structure that is efficient or effective in solving them. 

Not sure where I will go with this but it seems like switching to Rogers is the best way to solve my problem for both parties.   

You lose an unhappy customer that does not have the time to invest in more fruitless trouble shooting calls and I can get value for the monthly internet fee.

If there is a way to avoid this I would welcome a fix, as I do not look forward to changing all of my email addresses.  However, with a long view from my history with Bell, I am not optimistic.",1
305804,27-DEC-11,26-DEC-11,Majdi,,fr,67.70.132.33,gaet.couture@sympatico.ca,14364960,000000122127212,5,4,"Éviter qu'un pirate puisse s'approprier mon carnet d'adresses pour envoyer des pourriels à mes correspondants, ce qui a eu pour effet la fermeture de mon compte temporairement.",3
305805,27-DEC-11,26-DEC-11,Steph,,en,70.26.78.113,tonybarone@bell.net,14371778,000000122123574,5,5,I feel quite satisfied the way you're doing. Keep it up!,5
305806,27-DEC-11,26-DEC-11,Dilli,,en,64.231.223.51,kelbailsk@sympatico.ca,14366950,000000122129806,4,4,The gentleman was very nice and helpful so I do not have any fault in him or his knowledge.  We got through it together without taking up half my day.,4
305807,27-DEC-11,21-DEC-11,Naveed,,en,174.92.232.45,deedeek@sympatico.ca,14314748,000000122048063,5,5,none,5
305808,27-DEC-11,26-DEC-11,Edwin,,en,65.95.50.224,audrey75@sympatico.ca,14362202,000000122128843,5,5,Nothing the person that helped was amazingly good!,5
305809,27-DEC-11,24-DEC-11,Med Aymen,,fr,174.93.231.28,margot.demers@sympatico.ca,14352960,000000122113719,,,je n'ai pas apellé Bell le 24 décembre à 22h45,
305810,27-DEC-11,26-DEC-11,Aqeel,,en,199.243.255.98,gwen.bartlett@bell.net,14365420,000000122122786,2,3,"Need quicker delivery on the power source for my home modem that needs replacing. Was quoted up to 4 business days. I have to go without internet service at home during this time which is very inconvenient, especially for my wife who accesses her work email from home. I sending this from an unsecured wi-fi site at a local coffee shop. Not good customer service!!",2
305811,27-DEC-11,26-DEC-11,Andrea,,en,65.93.177.146,evansplanning@sympatico.ca,14364658,000000122136263,5,5,,4
305812,27-DEC-11,26-DEC-11,Dilip,,en,70.30.52.44,juliayorke@sympatico.ca,14366758,000000122133989,5,5,Can't think of anything.  The technition I dealt with was easy to understand and very patient with me walking me through what I needed to do.  It was a muich more pleasing experience than I expected it to be.,5
305813,27-DEC-11,26-DEC-11,Salvador,,en,76.68.54.136,hopalee0799@sympatico.ca,14365632,000000122123095,5,5,na,3
305814,27-DEC-11,27-DEC-11,,,en,70.31.225.77,,,,2,2,the tech talked me through the easiest method for sympatico but did not facilitate me setting up my eepad.  It made it more difficult,3
305815,27-DEC-11,26-DEC-11,Nandhini,,en,70.30.34.241,terryliam15@sympatico.ca,14371550,000000122136388,5,5,"my only problem with bell is the people you have on the line don,t speek english it is very hard to understand l have to get my daughter over, the guy that came to the houes was fab, fab, fab, you should get more like him.",4
305816,27-DEC-11,26-DEC-11,Vijay,,en,50.101.150.66,wcareswell@sympatico.ca,14372136,000000122133219,5,5,,5
305817,27-DEC-11,26-DEC-11,Mark,,en,70.55.30.101,neartou@sympatico.ca,14369010,000000122127882,4,4,"Explain why the problem (my password suddenluy becoming inoperative, requiring a new one to be issued) occured in the first place.",5
305818,27-DEC-11,26-DEC-11,Diego,,en,204.101.237.139,kitson1@sympatico.ca,14367056,000000122130616,5,5,,4
305819,27-DEC-11,26-DEC-11,Carole,,fr,76.68.174.71,redanic@sympatico.ca,14369972,000000122132797,4,3,"que les représentants soient québéquois.lorsqu,ils m,ont transféré au compte c'était trop compliqué, ils n,avaient pas toutes les données",4
305820,27-DEC-11,23-DEC-11,Wahida,,fr,70.29.199.197,diane.desrosiers068@sympatico.ca,14340040,000000122092134,5,5,Rien. M'envoyer une bouteille de vin!!!!,5
305821,27-DEC-11,26-DEC-11,Aqeel,,en,67.71.156.33,d.anderson@bell.net,14363640,000000122125813,4,4,,3
305822,27-DEC-11,26-DEC-11,Adnene,,fr,174.95.0.223,henri.trudelle@sympatico.ca,14365560,000000122127558,3,2,"J'avais, depuis 2007, un modem/router qui fonctionnait numéro ""1"" et dont la force du signal Wifi était toujours excellente. Juste avant les Fêtes, il est devenu défectueux ... plus possible de se connecter à l'Internet ... témoin rouge sur Power.  

J'ai donc reçu un nouveau modem/router. Je l'ai paramétré de la même façon que l'autre ... clé d'encryption, SSID, firewall , etc.

Ce nouveau modem semble avoir des problèmes: déconnexions aléatoires, signal Wifi moyen à faible. Resets nécessaires quelques fois par jour.
Il est placé exactement au même emplacement que celui que j'avais avant !
Or il m'a fallu expliquer cela à votre préposé au téléphone et j'ai eu du mal à le convaincre que le problème était possiblement dû à un trouble matériel du nouveau modem...
Il m'a finalement dit que quelqu'un me contacterait pour un éventuel changement de modem (de nouveau!).

Depuis le 26 décembre, personne ne m'a contacté.

Avec cet aventure, j'ai donc été privé d'Internet (DSL) du 17 décembre au 20 décembre (date où j'ai reçu le nouveau modem.  Depuis le 20, je me contente d'un modem qui perd son lien à l'internet aléatoirement !

J'aimerais recevoir l'appel pour le remplacement du modem d'ici peu s.v.p. ?


",3
305823,27-DEC-11,26-DEC-11,Srinivasan,,en,174.91.51.9,denison1@sympatico.ca,14364030,000000122133838,4,4,"Provide alternative explanations and terminology for long-term customers.  My call was about my Bell Internet password... I had no idea what my ""Bell Internet"" password was, but would have known it as my ""Sympatico"" password.",4
305824,27-DEC-11,21-DEC-11,Jamila,,fr,70.55.176.33,raymondsoucy@sympatico.ca,14322018,000000122040714,4,2,"me donner plus d'informations concernant mon problème,mais on m'a dit que ça ne les concernais pas.",4
305825,28-DEC-11,27-DEC-11,John,,en,64.231.214.246,wdunbar1@sympatico.ca,14386416,000000122158147,3,2,was left on hold for the router people and couldnt hear the recording it was so faint. then nobody answered and i was on hold for quite a while finally hung up,3
305826,28-DEC-11,27-DEC-11,Salvador,,en,64.231.207.251,hagan@bell.net,14377956,000000122141534,5,5,,5
305827,28-DEC-11,27-DEC-11,Suraj,,en,70.49.15.19,fjmore1128@sympatico.ca,14377122,000000122151486,5,4,The whole matter was handled with great patience.  I was impressed with the knowledge displayed by your representative. ,5
305828,28-DEC-11,25-DEC-11,Raj,,en,65.92.55.218,ixlr8pdq@sympatico.ca,14358088,000000122117829,3,3,deliver or have a replacement power supply in stock at bell store ,4
305829,28-DEC-11,27-DEC-11,Nejib,,fr,69.157.90.122,damale@sympatico.ca,14375542,000000122141979,5,5,,5
305830,28-DEC-11,27-DEC-11,Aymen,,fr,198.208.251.22,ejdurand@sympatico.ca,14376710,000000122145401,5,5,,5
305831,28-DEC-11,27-DEC-11,Jose,,en,69.158.113.124,jack.coates@sympatico.ca,14378608,000000122156061,5,5,very helpfull,5
305832,28-DEC-11,27-DEC-11,Timmy,,en,70.29.111.67,danny.mackay@sympatico.ca,14375616,000000122139879,4,4,,4
305833,29-DEC-11,28-DEC-11,Brandon,,en,70.52.169.28,leungraykwok@sympatico.ca,14395720,000000122163744,4,5,,5
305834,29-DEC-11,28-DEC-11,Uzair,,en,174.92.14.42,janwall@sympatico.ca,14393658,000000122165688,4,5,,4
305835,29-DEC-11,28-DEC-11,Ana,,en,72.1.209.4,nola@sympatico.ca,14398140,000000122176295,4,4,,4
305836,29-DEC-11,28-DEC-11,Meriam,,fr,174.94.107.45,lucerioux@sympatico.ca,14396158,000000122180293,5,5,je suis très satisfaite de bell et de    meriam qui ma répndu avec une  très grande gentillesse merci aux employées  de Bell Bonne année à vous tous ....,5
306355,28-DEC-11,27-DEC-11,El Hadji,,fr,69.156.162.27,lagacejcd@sympatico.ca,14380362,000000122152006,4,4,"Ma récente expérience a été parfaite mais c'est la sixième fois que je communique avec Sympatico pour régler ce problème et chaque fois on me dit que c'est réglé et, dès la facturation suivante, je me rends compte que ce n'est toujours pas réglé. On verra donc à la prochaine facturation si c'est réglé ou pas. De là ma réserve sur la dernière intervention",4
306356,28-DEC-11,18-NOV-11,Med Aymen,,fr,174.88.87.180,paul.gohier@sympatico.ca,14023362,000000121320063,5,5,,5
306357,28-DEC-11,27-DEC-11,Diana,,en,70.51.169.85,edmiken@sympatico.ca,14376668,000000122143187,5,5,,5
306358,28-DEC-11,27-DEC-11,Padmanaban,,en,70.51.169.85,edmiken@sympatico.ca,14376670,000000122142297,5,5,,5
306359,28-DEC-11,26-DEC-11,Mahender,,en,69.158.81.112,p.ivan@sympatico.ca,14369354,000000122122449,5,4,It was very good. Keep going.,5
306360,28-DEC-11,27-DEC-11,Brent,,en,70.50.55.62,sympson@sympatico.ca,14385566,000000122151648,3,1,"fix my freaking problem!    My rep Brent was wonderful - did all he could to help but he did pretty much what the last 10 reps have done.   your service sucks.  in fact I would have sent this survey but the f*#king signal died yesterday when I tried to get the survey and it died again today 4 times - who knows if this will ever get to you .  I should be given back payments for years of shitty internet service - I wish there was a way I could sue you, but I would have had to track every time my internet connection failed.  I suppose it wouldn't be too difficult as it failed every time anyone was on it.  IN fact its still so bad my daughter can't log onto webkinz from here she has to go to her father's house - it hasn't been able to stay connected to load her little game.  That is pathetic - and as soon as I can figure out who will offer me the best bundle you can kiss my butt goodbye as a customer and I hope I never have to deal with you again.  The very fact that my service has been such a problem should have been red flagged and  fixed but it sure tells me how you really feel about your customers.  I can't wait until I never see another Bell piece of paper!   you suck",1
306361,29-DEC-11,24-DEC-11,Haricharan,,en,199.243.162.219,cswhyte@sympatico.ca,14350096,000000122107879,4,5,"I found the customer service representative a litte bit hard to understand... I had to ask him to repeat himself a few times, but we got through it. ",5
306362,29-DEC-11,28-DEC-11,Danny,,en,70.27.183.30,frankjones@bell.net,14391912,000000122163594,5,5,"That introductory computer generated question and answer, was very frustrating, at first, because it did not recognize the word 'English' in my answer!
Also, I then misunderstood the question on the phone number, because (in my mind) the phone wasn't the problem, the internet access was....

However, the HUMAN who I finally got (4?/5th time) was extremely helpful!",4
306363,29-DEC-11,28-DEC-11,Megan,,en,74.14.72.208,raylebeau@sympatico.ca,14399178,000000122174039,5,5,Everything was handled in a respectful and professional manner.  Thank you.,5
306364,29-DEC-11,28-DEC-11,Mark,,en,184.144.71.186,tfhof@sympatico.ca,14401352,000000122186604,5,5,"Update the internet service on a regular basis , not just when there is a problem.",5
306365,29-DEC-11,27-DEC-11,Aivi,,en,74.12.147.18,surarylu@sympatico.ca,14385458,000000122142889,4,4,,4
306366,29-DEC-11,28-DEC-11,Silverious,,en,70.26.134.209,wweigel@sympatico.ca,14402292,000000122185688,5,5,nothing,5
306367,29-DEC-11,28-DEC-11,Salvador,,en,184.144.129.202,fred.frieda.deschamps@sympatico.ca,14391924,000000122168840,4,,"Your latest representative was very helpful but this is the third time I had to address this problem. Different response everytime.  Customers are not properly explained that all e-mail is stored on your server , how to access it , how to maintain it and by just cleaning out e-mail out of your desktop does not remove it from the server site.    Better info to all customers needs to be addressed.  Checked with other Bell internet customers and no one knows that info is is in 2 sites   Fred Deschamps 613-9321551  ",2
306368,29-DEC-11,28-DEC-11,Andrew,,en,74.12.234.244,lpiccioni@sympatico.ca,14396092,000000122177017,5,5,,5
306369,29-DEC-11,28-DEC-11,Sriram,,en,174.89.27.251,jcrisci@sympatico.ca,14393776,000000122161443,3,4,,4
306370,29-DEC-11,28-DEC-11,Gloria,,en,69.159.11.199,dalejeannine.pepin@sympatico.ca,14390232,000000122186385,5,5,"You could have resolved the problem much sooner instead of blaming my equipment.  I called Bell Internet support on November 30 when my internet 'went down'.  I was asked to go out and buy an ethernet cable (which I did) and the young man would call me back at 10:30 pm on December 1st.  I'm still waiting for that call back.

I then had my computer serviced and, in the shop, my technician had my internet running.  When I got it home, it wouldn't work.

On December 18th, before I went away for the holidays, I called again to Bell and was told this time that there must be something wrong with my network card (really -- I have three laptops; none of them worked.  I couldn't possibly have had three network cards that were faulty.

While away, I connected easily to the internet in the Niagara Peninsula.

Last night, on my return home, I called again.  The young lady was able to help me by changing the password to my modem.  So simple.

I have gone from November 30 to December 28 with no internet service in my house.  That's a month of service that I've paid for and didn't have.",3
306371,29-DEC-11,28-DEC-11,Salim,,fr,174.92.219.6,normlou@sympatico.ca,14398174,000000122175562,4,5,,5
306372,29-DEC-11,27-DEC-11,Thomas,,en,174.95.68.41,wtreid@sympatico.ca,14386590,000000122144124,5,5,Still do not understand why you need to enter your phone number.  You should be able to forward call display info to your system.,5
306373,29-DEC-11,28-DEC-11,Houssemeddine,,fr,64.228.84.48,cledoli@sympatico.ca,14389840,000000122168870,5,5,attent au téléphone avant d'être trépondu,4
306374,29-DEC-11,28-DEC-11,Arun,,en,70.26.159.196,2010solcon@bell.net,14386812,000000122187046,5,5,,5
306375,27-DEC-11,22-DEC-11,Elizabeth,,en,64.229.208.231,rmajer@sympatico.ca,14334772,000000122074357,3,3,The second helper from Malta had some problem with the language.,4
306376,27-DEC-11,26-DEC-11,Mario,,fr,174.94.103.95,chichi59@sympatico.ca,14363272,000000122133710,5,4,rien,5
306377,28-DEC-11,27-DEC-11,Edgardo,,en,69.158.83.208,stanleyh1@sympatico.ca,14385278,000000122157091,4,4,,4
306378,28-DEC-11,23-DEC-11,Zef,,en,67.68.35.165,jgfitchett@sympatico.ca,14342446,000000122085120,5,4,"the reason for my call was because someone had charged us  $100 termination charge ,on our bill , by mistake.....That should never have happened, as we have never terminated any of our services....",3
306379,28-DEC-11,27-DEC-11,Gloria,,en,184.145.121.192,james.bath@sympatico.ca,14378692,000000122150434,5,5,Busy access time wait,5
306875,28-DEC-11,27-DEC-11,Kevin,,en,67.71.66.220,tonymeri@sympatico.ca,14385998,000000122155173,5,5,,5
306876,28-DEC-11,27-DEC-11,Chantal,,en,184.146.130.135,steve.head@sympatico.ca,14385330,000000122145307,5,5,,5
306877,28-DEC-11,27-DEC-11,Gunson,,fr,67.68.81.112,grenier.lucille@bell.net,14377848,000000122148797,4,3,"Pour le mot de passe l'erreur existe
toujours",3
306878,28-DEC-11,21-DEC-11,Melissa,,fr,76.65.105.112,jposter@bell.net,14318214,000000122046202,1,1,Avoir du jugement et considerer le client comme une personne,1
306879,28-DEC-11,19-DEC-11,Zaccheus,,en,67.70.130.212,desykes@sympatico.ca,14298546,000000121985721,5,2,"My problem was that my Bell security found two copies of a Trojan virus on an archive folder and did not remove them, advising me in the report to scan the files in the archive file that should be kept and resave them elsewhere and then to delete the infected folder.  Since I was unsure of how to do this I phoned for help.  On the first call (Dec 19) I got prompt help that was very impressive.  I was referred by Cust Service to a tech who called back and did a remote fix on my computer scanning it for every type of virus/spyware.  We thought the problem should be fixed, but it wasn't, since the next virus scan report was identical to the first one - 2 Trojan viruses on the archive file.  When I called back (Dec 20?)my inquiry was again escalated to tech support, and I was advised I would receive a call the next day, but when no one had called by the evening I called again to follow up.  I was told I was on the list to be called, but it could be up to 48 hours.  Since I was anxious to resolve this, I tried working on it further myself, and dared to try to open the files in the infected folder.  I found they were all empty, and guessed that this was the work of the virus.  Since they were empty anyway, I deleted the folder and then ran another virus scan, which then did not find the virus.  I am assuming it is gone, but would like someone to check to verify that it has not hidden itself on areas of the computer that I would not know to check.  I would also like to know how the virus got past the Bell security system, since my preferences are set to scan every email and item before it is opened.  And I would also like to point out that I still have not received a call back from tech support regarding my second inquiry. None of this is inteneded to be critical of the help I received from the tech on my original call on Dec 19th, which was excellent.  It was everything since then that was a problematic.  I am completely happy with the help I received from Zaccheus.",4
306880,28-DEC-11,27-DEC-11,Ahmed Ramy,,fr,76.71.196.30,fiset.3soeurs@sympatico.ca,14377112,000000122151597,4,4,"J'ai été satisfaite de mon entretien
avec Ahmed Ramy
",5
306881,28-DEC-11,27-DEC-11,Hayett,,fr,74.15.127.56,y.sirois@sympatico.ca,14386622,000000122140119,4,2,La personne s'est dévouée pour m'aider durant de longues minutes mais ne semble avoir régler que momentanément le problème sans avoir découvert la véritable cause.  Il s'agissait en plus d'une modification au Service Dsl à Fibe7 ajoutant à la difficultée. Le modem n'étant pas encore livrée.,3
306882,28-DEC-11,27-DEC-11,Radhika,,en,99.233.88.239,andpress@sympatico.ca,14373278,000000122142055,1,1,"The problem, far from being resolved was compounded. Still no telefone line and no action to resolve it. Disappointing, very disappointing.",2
306883,28-DEC-11,24-DEC-11,Kanchumarthi,,en,74.14.130.21,roger.poirier1@sympatico.ca,14354446,000000122111047,4,4,,5
306884,28-DEC-11,25-DEC-11,Majdi,,fr,64.229.128.5,gillpaquin@sympatico.ca,14357780,000000122119542,5,5,plus de gens parlant francais sans accent et moins vité,5
306885,28-DEC-11,26-DEC-11,Andre,,en,65.92.145.172,jgroothuis@bell.net,14366306,000000122123445,1,1,"Have knowledgeable people as your "" tech support "" specialists.",1
306886,28-DEC-11,27-DEC-11,Reina,,en,74.15.34.107,lwiles@bell.net,14380970,000000122154348,5,5,"Nothing I was completely satisfied.I am 79 years old nd a little slow grasping that computer, which is very new to me, however the agent was very understanding and  patient with me.Thanks ",5
306887,28-DEC-11,27-DEC-11,Sheng,,en,65.92.156.76,sarengel@sympatico.ca,14384692,000000122146775,5,5,can't think of anything,5
306888,28-DEC-11,27-DEC-11,Salvador,,en,174.92.60.77,cmann4@sympatico.ca,14375182,000000122146079,4,4,,4
306889,28-DEC-11,27-DEC-11,Basker,,en,184.146.68.103,jacksond1@sympatico.ca,14378640,000000122138632,4,4,,3
306890,28-DEC-11,24-DEC-11,Brad,,en,65.94.166.38,mcalpines@sympatico.ca,14353142,000000122105838,5,4,"







i was very satisfied; no complaints",3
306891,28-DEC-11,23-DEC-11,Zaccheus,,en,50.101.150.210,jcellington@sympatico.ca,14342268,000000122088068,3,3,Gotten the dummy that converted my internet back to dial-up and strangled them!,2
306892,28-DEC-11,27-DEC-11,Ajay,,en,67.70.153.184,don.huxtable1@sympatico.ca,14376302,000000122151118,5,3,,5
306893,28-DEC-11,27-DEC-11,Mukendi,,en,69.157.40.94,wlonergan@sympatico.ca,14386542,000000122143082,1,1,Don't charge me for a service call when it's your equipment (modem) that's faulty,1
306894,28-DEC-11,27-DEC-11,Merly,,en,70.30.70.62,skraguljac@sympatico.ca,14385064,000000122144545,5,4,nothing,5
306895,28-DEC-11,27-DEC-11,Pradheep Kumaar,,en,70.50.199.157,basilma@sympatico.ca,14373786,000000122155107,5,5,,5
306896,28-DEC-11,27-DEC-11,Jhon,,en,65.95.137.178,jwighton@sympatico.ca,14379750,000000122142645,,,"I don't know if this survey is for the so-called online chat assistance or for the phone call, so there the answers would be different for each question above.  Assuming it is for the phone call, it is extremely frustrating to have to 'communicate' with a machine instead of a person for several minutes before actually getting a person to talk to.  Your main service is supposedly telephones and you expect to have a person answer when you call - not a machine!  Maybe I just should have had my machine call yours and they could have beeped and booped at each other instead.  The person I did finally talk to had to call back because of a very poor connection after all the transfers.  He was courteous and as helpful as he could be with the limited resources available to him about the problem I was having.  Therefore, my recent experience could have been improved by having all information needed made available to the representative.  Specifically, my problem may have been caused by updating or upgrading or rebooting or some other similar cause with the web server.  If maintenance is being done then the technicians should be made aware of it instead of having to guess if that might be the issue.  That would have saved both of us a lot of time if that, in fact, was the root cause.",3
306897,28-DEC-11,27-DEC-11,Deepika,,en,70.24.161.198,scesaroni@bell.net,14384746,000000122148464,5,5,,5
306898,28-DEC-11,26-DEC-11,Jessica,,en,184.146.70.106,wbranch@sympatico.ca,14372128,000000122129556,5,5,,4
305291,29-DEC-11,28-DEC-11,Rowena,,en,184.151.63.173,sandra.constable@sympatico.ca,14400111,000000122169860,4,4,,4
305292,29-DEC-11,28-DEC-11,Jordan,,en,65.95.221.80,yosef@sympatico.ca,14402396,000000122177836,2,2,"I called asking to increase download limit. This was resolved, but completing the order the agent canceled my bundle discounts. Now to resolve this I had to be on the phone for another hour. I am not happy with your servce today! ",2
305293,29-DEC-11,28-DEC-11,Christopher,,en,50.101.232.31,ed.archer@sympatico.ca,14391234,000000122178705,4,5,Nothing at this time.,4
305294,29-DEC-11,28-DEC-11,Sihem,,fr,67.68.72.228,jardinpol@sympatico.ca,14393662,000000122173537,1,1,impossible de comprandre la presonne qui me parlait avec sont l'accent,2
305295,29-DEC-11,28-DEC-11,Baltharaj,,en,70.26.75.141,ebsorochan@sympatico.ca,14391230,000000122175765,5,4,You have done just fine thank you,5
305296,29-DEC-11,22-NOV-11,Moses,,en,76.67.80.241,malcolm.harrison@sympatico.ca,14064886,000000121406982,5,5,"More iPod,iPad knowledge ",5
305297,29-DEC-11,28-DEC-11,Oliver,,en,184.144.10.5,tammyhillman@sympatico.ca,14401196,000000122170603,4,4,nothing everything was good,4
305298,29-DEC-11,28-DEC-11,Mel,,en,64.229.94.113,ruthedwards@bell.net,14399938,000000122164795,4,4,,3
305299,29-DEC-11,28-DEC-11,Lobna,,fr,69.159.162.163,joetluc@sympatico.ca,14394342,000000122170473,5,5,C'est ma première expérience aussi agréable avec Bell.,4
305300,29-DEC-11,28-DEC-11,Tracey D,,en,184.151.115.81,joey501@sympatico.ca,14394344,000000122161672,1,,"Being honest,
Does not deal with this call all the other ones 
That lead to this. I would to speak with some one
In Canada and could resolve and be honest. 
My name joe 5148953290. ",1
305301,29-DEC-11,28-DEC-11,Raj,,en,174.95.70.109,nemira@sympatico.ca,14398006,000000122178196,5,4,,5
305302,29-DEC-11,28-DEC-11,Henry,,en,70.51.219.49,dwight.anthony@sympatico.ca,14391176,000000122181423,5,5,,5
305303,29-DEC-11,28-DEC-11,Jamie,,en,206.132.181.85,buildingtradescouncil@sympatico.ca,14389028,000000122164410,4,5,no suggestions necessary,5
305304,29-DEC-11,24-DEC-11,Mohamed Nidhal,,fr,70.53.217.41,yo-guy@sympatico.ca,14355760,000000122109759,4,4,Éviter cet appel en rendant votre service de sollicitation plus clair et plus convivial !,3
305305,29-DEC-11,26-NOV-11,Amine,,fr,65.94.1.116,plambert98@sympatico.ca,14114698,000000121504959,3,2,c,2
305306,29-DEC-11,28-DEC-11,Venkatesh,,en,174.88.120.238,j.oxley@sympatico.ca,14393436,000000122164326,5,5,"Other than having to wait about 5 mins to speak to someone, I was totally satisfied. ",5
305307,29-DEC-11,28-DEC-11,Myriam,,fr,70.24.233.62,gerard.becaert@sympatico.ca,14392266,000000122182589,5,4,"Avec les différents appels que je fais, je deviens plus expérimenté, dommage qu'il n'y ait pas de meilleurs notes explicatives notamment en ce qui concerne le nettoyage de la boite de reception hot mail. J'espère que je l'ai compris maintenant...",4
305308,29-DEC-11,28-DEC-11,Pavan,,en,174.89.57.192,ron.bertrand@sympatico.ca,14399712,000000122174309,2,2,had a very hard time understanding the technician,3
305309,29-DEC-11,28-DEC-11,Antony,,en,65.94.200.249,margaret.krowchuk@sympatico.ca,14396642,000000122184127,4,4,phone kept crackling so hard to hear techie,5
305310,29-DEC-11,28-DEC-11,Preethi,,en,50.100.135.15,marion.patry015@sympatico.ca,14396784,000000122186195,5,4,,5
305311,29-DEC-11,26-DEC-11,Med Ramzi,,en,70.51.174.131,lglatreille@sympatico.ca,14367448,000000122126909,1,1,Cust. serv. rep was not helpfull and hung up on me,1
305312,29-DEC-11,24-DEC-11,Drew,,fr,67.68.176.19,mariechristine@bell.net,14352990,000000122110369,5,5,,5
305313,29-DEC-11,28-DEC-11,Drew,,fr,70.29.251.157,abouthillette12@sympatico.ca,14387310,000000122170064,5,5,rien,5
305314,29-DEC-11,26-DEC-11,Nagender,,en,70.24.183.207,cahooja@sympatico.ca,14362932,000000122129847,5,4,,4
305315,29-DEC-11,28-DEC-11,Salvador,,en,70.50.97.115,peterbstephen@bell.net,14398664,000000122173638,5,5,,5
305316,29-DEC-11,28-DEC-11,Andrea,,en,69.158.142.244,gee.tee@sympatico.ca,14392214,000000122173246,4,4,Less waiting time,4
305317,29-DEC-11,28-DEC-11,Dilli,,en,74.15.77.164,mtvansas@sympatico.ca,14397860,000000122180215,4,3,,4
305318,29-DEC-11,28-DEC-11,Edward,,en,70.54.130.77,annecoates@sympatico.ca,14387868,000000122183615,3,1,,4
305319,29-DEC-11,28-DEC-11,Ali,,fr,70.24.239.110,laureatbrassard@sympatico.ca,14395514,000000122178921,5,3,la ligne téléphonique à été couper et j`aurais aimer que l`ont me rappelle pour terminer la correction.,5
305320,29-DEC-11,28-DEC-11,Rim,,fr,76.71.178.97,lambertgagne@sympatico.ca,14395468,000000122165641,2,1,Résoudre mon problème avec mon ipod qui ne veut pas se connecter sur le wi-fi.,3
305321,29-DEC-11,28-DEC-11,Ahmed,,fr,70.24.239.110,laureatbrassard@sympatico.ca,14395516,000000122182252,5,5,,5
305322,29-DEC-11,28-DEC-11,Deborah,,en,70.27.65.177,n.l.dicorpo@sympatico.ca,14397946,000000122174837,3,3,"It took too long for her to communicate the problem to the internet dept. and get a response back. The original problem - ""charging us $100 for canceling internet service & then charging a one time rental fee of $50 for the modem should have caught someone's eye!?!? This should have never happened.
Maybe if call centers were closer to the other dept.s problems could be resolved a lot faster.
Better still, maybe an internet problem should go directly to the internet dept.",2
305323,29-DEC-11,28-DEC-11,Romeo,,en,65.93.92.124,cidc@sympatico.ca,14389702,000000122165487,3,2,"Solve the problem that I had called about. The problem: my outgoing e-mail is ""blocked"" and should be unblocked.
The problem remains unresolved 2 days after my call! ",
305324,29-DEC-11,28-DEC-11,Lisa,,en,74.15.250.18,cranbrookfarm@sympatico.ca,14390036,000000122162955,4,4,"I had very good customer service,  your agent was very helpful, good humored with my lack of computer excellence and helped solve my problem cheerfully.  Previously,  I have had not such positive experiences, agents, such as being disconnected after long waits and less than polite agents. I do not know how to answer question 4, as this agent was one in a million. ",
305325,29-DEC-11,28-DEC-11,Casey,,en,64.229.98.98,steeplehill@sympatico.ca,14400862,000000122178460,5,5,,5
305326,30-DEC-11,29-DEC-11,Ali,,en,174.95.189.113,mcmahondl@sympatico.ca,14412368,000000122204691,5,5,,5
305327,30-DEC-11,29-DEC-11,Grace,,en,68.171.231.81,mbbbjbgb@sympatico.ca,14412326,000000122200918,1,1,"Send my new modem, that wasn't sent, when it should of a week ago. Now there is no record of it. Paying for internet we don't have for over 2 weeks +.",1
305328,30-DEC-11,29-DEC-11,Sabha,,en,70.49.13.19,destinson@sympatico.ca,14406424,000000122193352,4,4,Waited to talk to an agent for over 40 min.  Why can't you use the call back system like Shaw Satellite does.,3
305329,30-DEC-11,28-DEC-11,Hanen,,fr,67.226.186.59,s.lalumiere@sympatico.ca,14399982,000000122173689,5,5,Rien. Hanen fut très à l'écoute et très professionnelle.,5
305330,30-DEC-11,29-DEC-11,Oscar,,en,69.156.154.161,mbodrug@sympatico.ca,14412334,000000122194266,5,5,less waiting time,5
305331,30-DEC-11,29-DEC-11,Franssesca,,en,76.67.101.237,dtroister@sympatico.ca,14406846,000000122208244,5,5,Nothing. All was resolved,5
305837,29-DEC-11,27-DEC-11,Matthew,,en,174.91.9.149,ewapeter@sympatico.ca,14376926,000000122152806,3,4,Vanly M - technician did good job today.Customer service should know the history of the problem. It took Bell since December 19 connect us to internet.,2
305838,29-DEC-11,27-DEC-11,Randa,,fr,65.92.208.86,joanne.lavalle@sympatico.ca,14379336,000000122158665,2,5,"J'aurais aimé ne pas être interrompue lorsque je m'expliquais de manière à pouvoir accélérer le processus de résolution du problème. Également, j'aurais aimé m'adresser à une personne possédant un français plus facile à comprendre (débit très rapide et accent très prononcé).",5
305839,29-DEC-11,28-DEC-11,Natalia,,en,70.49.146.101,sherry.murphy@sympatico.ca,14400514,000000122163126,4,4,nothing ,4
305840,29-DEC-11,28-DEC-11,Med Amine,,fr,184.144.241.123,f.astalos@sympatico.ca,14391566,000000122172422,5,5,,5
305841,29-DEC-11,27-DEC-11,Bumi,,en,64.231.215.204,graeme.norval@sympatico.ca,14377806,000000122149622,5,5,The issue had to do with an account change to wireless.  It was sorted smoothly.,5
305842,29-DEC-11,28-DEC-11,Julio,,en,74.12.191.213,dallin4@bell.net,14390236,000000122179977,1,1,"Your rep basically asked confirmation of a few things he could tell from our history, said that we had already had two new modems shipped to us, and that the wireless signal was set has high as possible.  He then stated that there was nothing else he could do for us and he discontinued the call.  I was not happy at all.  I once again called and explained to that rep what had happened.  He did some check and said that there was a possible problem with the phone line, but once again the call was disconnected.  This has been an ongoing problem for approx.  three months now, you should know as you have a record of all calls I,ve made.  There will be someone home tomorrow, I would appreciate a return call as to what is being done about this.  In the past week we have had periods of up to 48 hrs with no internet.  It sometimes works in the morning, but very seldom the rest of the day and not usually in the evening when we are home and wanting to use the internet.  We have had the same setup for one year of a desk top computer upstairs, which is where the modem is located, and a laptop which is used in all areas of the house.  So nothing has changed with that setup and suddenly this problem started.  If this problem is not fixed shortly, I will be discontinuing all my Bell contracts, and I mean all.  That will mean internet, TV, home phone and four cell phones.  I have given you more than enough chances to fix this problem.  I have filled out previous surveys and have never recieved a reply, I would appreciate a reply to these comments.",1
305843,29-DEC-11,17-DEC-11,Ali,,en,70.48.52.31,helene_harrison@bell.net,14282744,000000121955216,4,3,"I am not talking about Ali, employee # XZ832.  I am talking about the whole last experience with Bell.  As soon as I am better from my accident, I am looking for another provider.",2
305844,29-DEC-11,16-DEC-11,Sharon,,en,65.95.170.22,fklaiman@bell.net,14271598,000000121938734,2,2,"While the customer service rep was very professional, she assured me that no technician would have to come out to my home to perform an upgrade to my Internet service, which was not the case as the upgrade left me with no service at all for 9 days, necessitating a visit from a technician to repair my service.  Had I known that a technician would have to come out to my home, I would have refused the upgrade, which I had not requested and didn't really need.  Also, she did not inform me that the Internet service upgrade she'd recommended would be going up in price on Jan. 1; I found that out a week later, while talking with another rep regarding the loss of Internet service.  This all began 5 months ago with a billing issue that did not get resolved, despite monthly phone calls to Bell about it.  I've experienced extreme aggravation over having to phone Bell repeatedly regarding billing, and now more recently the loss of Internet service.  While the Internet service has been restored, I will not know if the billing issue has been resolved until I receive my next bill.  If it isn't, I will have to reconsider remaining a Bell customer.",2
305845,29-DEC-11,26-DEC-11,Claudia,,en,64.231.117.45,bridgestonebilly@bell.net,14362802,000000122135110,5,4,i had excellent service keep up the good work,5
305846,29-DEC-11,28-DEC-11,Khan,,en,65.93.200.225,wim11@sympatico.ca,14402218,000000122178553,4,3,have the tech service lady give me her phone number for me to phone her after 20 minutes rather than have me waiting and giving up,4
305847,29-DEC-11,28-DEC-11,Ridha,,fr,174.88.86.127,guimontchicoine@bell.net,14392700,000000122185430,5,2,,5
305848,29-DEC-11,27-DEC-11,Mohamoud,,en,65.95.226.188,dac.marin@sympatico.ca,14375502,000000122150283,4,4,,5
305849,29-DEC-11,26-DEC-11,Kais,,fr,67.71.94.88,robert_nicole@sympatico.ca,14370256,000000122137064,5,5,"COMME SERVICE TECHNIQUE AUCUN PROBLEME,MAIS LA FACTURATION EST TOUJOURS DE LA MERDE.",5
305850,29-DEC-11,28-DEC-11,Prem,,en,70.53.105.198,jim047@sympatico.ca,14394102,000000122164789,5,4,,4
305851,29-DEC-11,28-DEC-11,Yahia Isameddine,,en,69.156.172.64,andrelafreniere@sympatico.ca,14387766,000000122182340,3,2,be more receptive to my query,3
305852,29-DEC-11,28-DEC-11,Jason,,en,184.144.31.100,daisyjones@sympatico.ca,14390216,000000122170075,5,5,Everything was just perfect - the person I spoke to was very courteous and helpful.,5
305853,27-DEC-11,26-DEC-11,Gautham,,en,70.31.105.40,petermccarthy45@sympatico.ca,14369552,000000122136852,5,5,nothing,5
305854,27-DEC-11,26-DEC-11,Kevin,,en,69.159.46.179,vpoliscuk@sympatico.ca,14372052,000000122135136,4,4,,4
305855,27-DEC-11,24-DEC-11,Karingula,,en,184.144.55.93,f.maxwell064@sympatico.ca,14350758,000000122103366,5,5,nothing,5
305856,27-DEC-11,20-DEC-11,Abir,,fr,69.157.138.185,sylmard@bell.net,14310810,000000122016157,5,5,,5
306380,28-DEC-11,23-DEC-11,Jose,,en,184.147.202.203,liniment@sympatico.ca,14343636,000000122085225,3,4,"tech support could not identify that my problem with being unable to connect to the internet was not my computer system settings but a faulty modem. Their manager got me another modem, delivered, within 24hrs right before Xmas time......wonderful, and professional. Thanks, R.I.",4
306381,28-DEC-11,27-DEC-11,Diedra,,en,174.92.53.14,omarcello@sympatico.ca,14382828,000000122149142,4,4,,4
306382,28-DEC-11,28-DEC-11,Josue,,en,174.92.99.33,trompj@bell.net,14386098,000000122160957,3,1,become familiar with the android operating system,3
306383,28-DEC-11,28-DEC-11,Chuck,,en,184.147.12.161,gverner@sympatico.ca,14377930,000000122160626,5,5,,5
306384,28-DEC-11,23-DEC-11,Latisha,,en,50.101.150.210,jcellington@sympatico.ca,14342270,000000122088751,3,3,Get these people who do these crazy things (change my internet from high-speed to dial-up without my permission or knowledge) and either fire them or staighten them out. What's it going to take?1,2
306385,28-DEC-11,26-DEC-11,Temsu,,en,174.95.133.133,towens@sympatico.ca,14371806,000000122129723,5,5,All that was required was done.,4
306386,28-DEC-11,24-DEC-11,Charles,,en,70.24.215.181,martcarv@sympatico.ca,14353054,000000122113668,4,4,"nothing.. very polite and pleasant, tried until he found the problem which was a great help to me for the repairing of the equipment.Everytime I spoke with your staff it has been except for one time a good experience, the situation is different with the techs coming home for repairs....!!!!",3
306387,29-DEC-11,22-DEC-11,Natalia,,fr,50.100.108.125,dsavard_8@sympatico.ca,14328370,000000122068677,1,1,"Etre à l'écoute de mes besoin, elle m'a coupé la ligne au nez",
306388,29-DEC-11,28-DEC-11,Tyler,,en,65.92.0.76,g.knott2@sympatico.ca,14392004,000000122178844,5,5,,5
306389,29-DEC-11,28-DEC-11,Mohammed,,en,184.145.124.57,dlsinclair@sympatico.ca,14390886,000000122172717,5,5,tec could have went to the shre siet faster and the wait that I had before I got A tec was to long you need to hier more people for the volume of clients you have after all time is money.,5
306390,29-DEC-11,28-DEC-11,Olfa,,en,69.157.150.25,bruno.giguere@sympatico.ca,14388974,000000122169388,3,2,"First of all, this survey should be in French.  This is the langage I choose to speak with Olfa, therefore, I should be responding to this in french.  As you can see, I can express myself in english too.  Olfa was great trying to help me, but unfortunately, Bell is structured in such a way that she cannot be do her work properly...  I would like to have a chat with someone inside your customer support as I feel you are not getting it...  I am a loyal customer since 1992 (first phone service moving out of my parent's home) and internet DSL customer since 1997.  I tried getting answers with regards to FibeTV in Pierrefonds and still cannot get the information I want...  I am now looking at Videotron as a supplier as your customer service cannot deliver what I am looking for.  Please do not hold Olfa responsible...  I have discussed with someone at FibeTV (from eastern Canada) that was not as close to being responsive as Olfa.  All I wanted to know was when will FibeTV available in my neighborhood so I could weight your competitors answers to my needs with regards to delivering my telecom requirements, and I must say that Bell might not be my prefered vendor.  My current services are outdated and costly and I cannot get answers on when I will get to the 21st century with a Bell offering.  I hope for you that someone will read this and react accordingly as I am about to pull the plug on Bell from a Home Telephone line, Internet and Mobile perspective....  I am about to add a TV service to my telecom requirements and a Sat Dish is totally out of the question.  I work in the telecom space and I can only say that you are late to the residential service game.  FibeTV seems interesting, but if you cannot stall the process for someone like me that is just dying to stay with Bell, you are really not getting it...

You better step up to the plate now as time is ticking for you...

Best regards (still trying to be polite)

Bruno Giguere........
P.S.  Did someone from your Qc customer service tried your web services?  Moving from one services to another is just like going from one company to another.  I cannot even calculate the number of times I have to remind your web page that I live in Qc and that I would like to get my information in french...  I am using a Sympatico DSL line and I get my bill in french, how can you cannot get it who I am?  My wife just told me (again) that you had the most people complaining about your services...  Juts trying to upgrade mine to a decent 21st century offering is becoming a nightmare....  food for thought (I hope) on your side....",2
306391,29-DEC-11,28-DEC-11,Ganesh,,en,174.91.48.34,baybars@sympatico.ca,14388302,000000122186718,4,4," technician was booked to resolve issue from 1200 to 6pm, my family waited at home not knowing it had been resolved foom outside my home.  The Bell rep thank fully called to check if work had been done and assisted final sign on thanks. concerned that we waited for 6hours when we didnt have to.Thanks ",5
306392,29-DEC-11,28-DEC-11,Juan Carlos,,en,76.69.54.22,chasingshade@sympatico.ca,14389554,000000122176659,3,4,"Second service call for the same problem in 3 months.  When calling support line you need to have at least 30-60 minutes just to get a tech booked to come on site.  The first 15-18 minutes was just waiting for someone to answer. You should have an option to leave a call back number.

On the previous call Oct 13, an appointment was booked for 5-9pm.  I left work an hour early to get home for 4:45  Tech had already been and left before I got there.  Why schedule a time if you show up whenever you want.  And then obviously it wasn't fixed right, because the problem returned within 2 months.

Speedtest meets spec on download, but upload speed never has.

",2
306393,29-DEC-11,27-DEC-11,Jacques,,en,65.92.0.223,thegrands@sympatico.ca,14385774,000000122150636,5,5,,5
306394,29-DEC-11,27-DEC-11,Mauricio,,en,70.29.75.238,cpeterkin@sympatico.ca,14375334,000000122150975,1,1,Fix the problem,1
306395,28-DEC-11,27-DEC-11,Andrew,,en,216.171.102.210,leanne.gregory@sympatico.ca,14380470,000000122145967,1,1, not sure it is the internet service and the problem is ongoing and not resolving I have paid $45 a month for 3+ yrs and have terrible service,1
306396,28-DEC-11,19-DEC-11,Ronald,,en,216.171.102.210,leanne.gregory@sympatico.ca,14301270,000000121992660,3,,,1
306397,28-DEC-11,27-DEC-11,Emmanuelle,,fr,70.51.12.10,michel.brochu@sympatico.ca,14381922,000000122138991,5,5,rien,5
306899,28-DEC-11,27-DEC-11,Tracey D,,en,70.53.30.160,thesilmsers@bell.net,14385816,000000122143643,3,3,"Avoid the experience in the 1st place!  Our overall feeling about the product is great but customer service eg: billing has been TERRIBLE.  We have had to make far too many phone calls to have everything corrected.  Promises made, not fulfilled.  Changes made, not kept up.  Quotes given, not upheld.  Installation service not completed correctly re: phone line to PVR box not installed so cannot rent movies without phoning order in.  Can be fixed.....but NOT paying another $75.00 fee  Would LOVE to speak to ONE PERSON ABOUT ALL ISSUES.  Each individual has been fine, some better than others, but problems continue.  Three months of phone calls....check our file!!!!!",2
306900,28-DEC-11,27-DEC-11,Lobna,,fr,67.68.72.72,claire.miron@sympatico.ca,14375082,000000122146450,4,4,,4
306901,28-DEC-11,27-DEC-11,Bry,,en,70.26.49.207,anne.ferguson@sympatico.ca,14373402,000000122155410,3,3,Could not understand the person speaking on the other end. I was looking for a simple solution for my current internet. Only when I suggested an alternative did they reply with a solution. ,2
306902,28-DEC-11,26-DEC-11,Aurea,,en,199.166.15.229,robmoc@sympatico.ca,14370282,000000122131846,4,4,Have stronger background information. I have multiple B1 numbers because that is the way you set them up years ago each time I added an email to my parent account.  Couldn't get the rep to understand this is the way you used to do things.  ,4
306903,28-DEC-11,27-DEC-11,Sowmya,,en,70.30.90.9,enza32@sympatico.ca,14376840,000000122150507,5,5,"Really nothing, the service was prompt, minimal wait for a service rep; person on the phone, was very pleasant and knowledgable",5
306904,28-DEC-11,26-DEC-11,Brenda,,en,174.89.238.118,arlene.hersh@sympatico.ca,14362122,000000122136681,3,3,The problem was not resolved because they told me it could be the modem ethernet is not working,5
306905,29-DEC-11,27-DEC-11,Welid,,fr,69.159.178.199,diane.chaput@sympatico.ca,14376072,000000122154191,4,5,,4
306906,29-DEC-11,28-DEC-11,Catherine,,en,70.52.157.47,djackson_84@sympatico.ca,14390858,000000122169299,5,5,,3
306907,29-DEC-11,28-DEC-11,Stephanie,,en,38.112.5.230,aaroneb@sympatico.ca,14387256,000000122162290,4,4,"The help I received was very good regarding my inquiry. My inquiry was about promotions/loyalty packages for a long time bell phone/sympatico customer. I was happy with the results.

What I generally find disappointing is Bell's lack of communication with current customers regarding this topic. I use Rogers for cable TV, and they call me regarding incentives, or if I call regarding something else, they offer me incentives right away without being asked.

You need to reach out to existing customers in an effective manner regarding loyalty, or you will soon find a decrease in loyalty from me.",3
306908,29-DEC-11,28-DEC-11,Allan,,en,64.229.176.87,micmac@bell.net,14397382,000000122171841,5,4,"speaking with a Canadian, ",5
306909,29-DEC-11,28-DEC-11,Elvis Francisco,,en,76.68.102.199,beddoe.dave@sympatico.ca,14388392,000000122178147,4,4,,4
306910,29-DEC-11,28-DEC-11,Mudilyar,,en,76.68.19.64,croukas2006@sympatico.ca,14390060,000000122171686,5,5,Just keep doing a good job.,5
306911,29-DEC-11,28-DEC-11,Loyda,,en,70.25.54.14,d.medved@sympatico.ca,14390172,000000122164692,5,2,Being bounced between my residential service (sympatico) and businss (bellhosting) is frustrating and neither one is really able to resolve my problem,2
306912,29-DEC-11,28-DEC-11,Matthew,,en,70.29.35.145,rchilton@sympatico.ca,14399220,000000122178999,5,5,Nothing.,5
306913,29-DEC-11,28-DEC-11,John,,en,70.27.182.111,di-ken@sympatico.ca,14390760,000000122166735,5,5,,5
306914,29-DEC-11,28-DEC-11,Marco,,en,69.158.70.234,comflex@sympatico.ca,14389940,000000122177999,4,5,,4
306915,29-DEC-11,28-DEC-11,Merly,,en,184.144.37.73,fung.conway@sympatico.ca,14391984,000000122163036,5,4,The agent was very curteous and patient. She provided an excellent customer service.,4
306916,29-DEC-11,28-DEC-11,Rudolf,,en,198.103.104.11,friedawong@sympatico.ca,14391944,000000122184405,5,5,"I wish the 2Wire modem were more reliable, so I would not need to replace my old modem(s) with a new one whenever the old one malfunctions. It would also reduce the need to call a customer care representative, who ends up confirming that my rented Bell modem is a dud. Sigh.",4
306917,29-DEC-11,28-DEC-11,Yosimar,,en,184.144.32.44,dmacrae2@sympatico.ca,14390896,000000122170441,5,5,"no problems
agent courteous, friendly",4
306918,29-DEC-11,28-DEC-11,Pradheep Kumaar,,fr,70.26.27.151,huetfamily@bell.net,14393120,000000122178414,4,3,Regardez les autres options pour solutionner le probleme....,4
306919,29-DEC-11,28-DEC-11,Rahul,,en,70.53.4.117,norflo@sympatico.ca,14398158,000000122167332,5,3,Completely satisfied,5
306920,29-DEC-11,28-DEC-11,Kamel,,fr,65.92.165.175,fregnier@sympatico.ca,14391936,000000122171262,4,2,Rien  probleme dordinateur,4
306921,29-DEC-11,28-DEC-11,Murali,,en,64.229.169.51,Victor.Deotto@sympatico.ca,14387164,000000122180838,1,1,I was passed to different departmnets ovfer and over and had long wait times and no one could answer my requirements,1
306922,29-DEC-11,28-DEC-11,Alexander,,en,70.26.93.178,sutcliffe@sympatico.ca,14401062,000000122179963,5,5,NOTHING,4
306923,29-DEC-11,28-DEC-11,Reginald,,en,70.49.151.101,kaysoares@sympatico.ca,14394958,000000122167393,4,4,"To have my Yfi set up on the Bell box. Not operating yet, will be in a few days.  Concerned when I go to cottage, the Bell connection is not on telephone lines, I use Rogers Hub, would preferr to have everything at cottage on Bell.  ",5
306924,29-DEC-11,27-DEC-11,Jose,,en,184.145.105.91,acm.zeus@sympatico.ca,14372902,000000122151520,5,5,"have a more integrated technical group that can address all inquiries without needing to transfer; however, it was not a problem for me",5
306925,29-DEC-11,28-DEC-11,Raj,,en,74.14.84.159,max004@sympatico.ca,14397008,000000122163990,5,5,,5
306926,29-DEC-11,28-DEC-11,Monica,,en,174.89.131.55,d.b.gifford@sympatico.ca,14390156,000000122182365,4,4,I had someone hack my e-mail service and presumably got my password. My impression was that no effort is made to trace source of hack. Tracing were spam originated using my e-mail should be doable in my mind.,4
306927,29-DEC-11,28-DEC-11,Gregorio,,fr,70.30.20.23,Julien.Lalonde@sympatico.ca,14387012,000000122163381,5,5,,5
306928,29-DEC-11,28-DEC-11,Awatef,,fr,70.53.156.231,mlacroix11@bell.net,14397584,000000122170764,5,5,Le tout est excellent.,4
306929,29-DEC-11,28-DEC-11,Sahali,,fr,76.67.48.199,rodupuis@sympatico.ca,14399664,000000122177321,5,5,,5
306930,29-DEC-11,23-DEC-11,Drew,,en,70.27.125.23,upce108@bell.net,14348134,000000122088869,5,5,Fixed it ahead of time when I first enrolled.,5
306931,29-DEC-11,27-DEC-11,Mohammed,,en,76.64.151.81,sharoncowan@sympatico.ca,14384922,000000122146407,4,5,"nothing,I received the power cord the very next day and the internet problem was solved, Thank-you",5
306932,27-DEC-11,24-DEC-11,Malik,,fr,174.89.211.59,bigdan51@bell.net,14349520,000000122109859,1,1,réparer la problématique,1
306933,27-DEC-11,24-DEC-11,Edwin,,en,70.24.108.231,maryshaver@bell.net,14353088,000000122105943,5,5,,5
305332,30-DEC-11,29-DEC-11,Hussain,,en,174.91.115.18,wendy.anielski@sympatico.ca,14417460,000000122188539,1,1,"your people are not consistent. One says one thibg, another says another thing. A complete exercise in futility.",1
305333,30-DEC-11,29-DEC-11,Padmanaban,,en,50.100.71.167,steve.lindsey@sympatico.ca,14416284,000000122197731,5,5,,5
305334,30-DEC-11,29-DEC-11,Majdi,,fr,174.92.174.201,alfa1624@bell.net,14403336,000000122204782,5,5,"Rien, c'était correct",5
305335,30-DEC-11,29-DEC-11,Richard,,en,69.159.67.141,catrac@sympatico.ca,14405040,000000122198657,4,4,,4
305336,30-DEC-11,29-DEC-11,Oliver,,en,76.65.165.129,j.bicknell@sympatico.ca,14408998,000000122202257,5,4,n/a,5
305337,30-DEC-11,29-DEC-11,Satish,,en,65.92.33.245,brianj.gregory@sympatico.ca,14404630,000000122204164,5,4,Volume of tech was too low,5
305338,30-DEC-11,29-DEC-11,Priyanka,,en,65.95.132.231,camme@sympatico.ca,14404862,000000122198761,5,4,"I think everything she did was great, but we are still having trouble.",5
305339,30-DEC-11,29-DEC-11,Mark,,en,68.171.234.127,trevor.douglas@sympatico.ca,14417048,000000122203176,1,,Bring customer support back to Canada. ,
305340,30-DEC-11,29-DEC-11,Chae,,en,64.231.139.57,nicholls4@sympatico.ca,14413266,000000122196916,4,5,"Avoided the wait time. Initial wait until the first answer was 17 minutes.  Then I had to wait 2 more times to get to the right person.  I couldn't start with the right person (home phone loyalty) as that wasn't an initial option.  Total wait time for a person was about 30 minutes, on top of the wait time while the staff person tried to resolve my issue.  Total call time was 77 minutes.",4
305341,30-DEC-11,29-DEC-11,Armando,,en,70.53.231.211,lousack@sympatico.ca,14411468,000000122193350,5,5,,3
305342,30-DEC-11,28-DEC-11,Mohamed Abdelkader,,fr,76.69.230.145,r.bilodeau2@sympatico.ca,14399004,000000122173723,5,5,,5
305343,30-DEC-11,28-DEC-11,Jhon,,en,70.49.248.108,jillmcphee@sympatico.ca,14394090,000000122171019,4,5,It seemed to take a long time to resolve (not the representatives fault) as the system was quite complex.,4
305344,30-DEC-11,29-DEC-11,Reina,,en,74.15.95.164,anndegroot@sympatico.ca,14403610,000000122205004,3,4,"Dont Know How come You people let my interet get that bad that i had to pay a service technission to help me resolve my problem. I feel i have been overpaying you for some time. I am not happy about that 
Jake DeGroot",2
305345,30-DEC-11,29-DEC-11,Mohammed,,en,184.145.48.93,ann.hossack@sympatico.ca,14403604,000000122196262,5,5,,5
305346,30-DEC-11,27-DEC-11,Tracey D,,en,76.64.215.233,k.straughan@bell.net,14379778,000000122140050,5,4,,4
305347,30-DEC-11,27-DEC-11,Jacques,,en,76.64.215.233,k.straughan@bell.net,14379780,000000122140762,5,5,,4
305348,30-DEC-11,29-DEC-11,Mohamed,,fr,184.144.145.137,jopell@sympatico.ca,14410028,000000122195337,1,2,"Ne pas mentir au client en commençant par admettre tout de suite qu'il y a eu erreur suite à la réclamation précédente qui n'a pas été complétée. Se demander pourquoi?: Numéro de transaction précédente : 14363244 Code d'agent Bell : 1723339

Ne pas parler au client comme s'il est le dernier des débiles.

Ne pas conclure en disant au client que si ça ne marche pas une fois de plus il n'a qu'à rappeler. On a d'autres choses à faire dans la vie que de passer du temps au téléphone avec vos agents à chaque mois.

Référer à un superviseur quand le client le demande 3 fois. J'attends toujours son appel au dit superviseur.

J'ai définitivement parlé à une Dame et non pas à ""Mohamed"" comme le mentionne ce message en entrée. J'ai passé ma vie dans le monde arabe et je sais faire la différence entre une voix de femme et un Mohamed.

En somme je ne suis pas contente du tout et j'attends un retour d'appel dans les meilleurs délais. Merci",3
305349,30-DEC-11,29-DEC-11,Seshadri,,en,174.89.124.76,judymoo@sympatico.ca,14410254,000000122204909,5,5,,4
305350,30-DEC-11,23-DEC-11,Nejib,,fr,76.68.150.114,nelv@sympatico.ca,14345184,000000122096610,4,5,Il faudrait que le personelle soit des travailleurs travaillant au Québec et non des personnes outre-mer car c'est ici que j'utilise et paie pour ce service et non à l'autre bout du monde............Merci.,3
305351,30-DEC-11,29-DEC-11,Mel,,en,76.69.20.86,oporteous@sympatico.ca,14413552,000000122204848,5,4,everything was great,5
305352,30-DEC-11,29-DEC-11,Iris,,en,204.237.120.38,jportt@sympatico.ca,14410136,000000122202060,2,1,get me high speed internet,1
305353,30-DEC-11,27-DEC-11,Hector,,en,67.71.23.82,bob.pilley@sympatico.ca,14374134,000000122148870,4,4,,3
305354,30-DEC-11,29-DEC-11,Hector,,en,174.94.19.230,rosemarie.channer@sympatico.ca,14415174,000000122203677,4,4,,4
305355,30-DEC-11,29-DEC-11,Sana,,fr,69.159.98.204,robert-groulx@sympatico.ca,14414946,000000122190902,4,4,"En tant que cliente je dois être au courant de mes factures.  C'est à moi de faire un suivi en lisant ce que Bell nous envoie.

Par contre, si j'appelle le 28 décembre pour me faire donner des prix quant à un changement que je désire faire avec le service Internet, j'aimerais que l'on me rappelle que dans trois jours à peine il y aura une augmentation.

Je n'ai pas pris de décision le 28 décembre.  Tel que convenu, la représentante Sana, m'a contacté le 29 décembre.  C'est là qu'elle me donne des nouveaux prix, tous de 2,00$ supérieur. ",3
305356,30-DEC-11,29-DEC-11,Nedra,,en,72.1.194.43,beaularo@bell.net,14404136,000000122188905,5,5,"remove my payment for overusage this month since I upgraded service

Nadra was excellent in helping me as much as she could. Thank you


",5
305357,30-DEC-11,29-DEC-11,Iris,,en,65.93.69.220,dragonfly1@sympatico.ca,14406790,000000122191584,5,5,"This was my best experience...the wait time was short, Iris was polite, quick, explained everything she was doing, and resolved my problem.  Iris has great potential with your company",5
305358,30-DEC-11,02-NOV-11,Alonia,,en,174.95.46.227,mjtaylor752@bell.net,13845584,000000120977578,4,,"
Not over charge your customers!
Give them what you say there going to get 
and not make them wast their time on the phone !!",
305359,30-DEC-11,29-DEC-11,Marouen,,fr,64.228.79.224,jacquesmatte@sympatico.ca,14409138,000000122212129,2,1,Problèmes de modem fréquents depuis environ 3 ans.,3
305360,30-DEC-11,29-DEC-11,Med Wacef,,fr,70.48.227.134,michelerobert@sympatico.ca,14412624,000000122205435,5,5,,5
305361,30-DEC-11,29-DEC-11,Carlton,,fr,184.144.149.169,llaurier9@sympatico.ca,14411346,000000122190105,5,4,"Rien,les monsieurs m'ont répondue avec politesse , respect , patience et professionalisme. ",5
305362,30-DEC-11,28-DEC-11,Radhika,,en,184.146.144.10,john.brydges@sympatico.ca,14394374,000000122179162,5,5,"The problem was associated with my new computer with windoes7; that did not allow
for outlook express. Hence the contact with you. ",4
305363,30-DEC-11,28-DEC-11,Lamya,,en,184.145.28.100,jkozij@sympatico.ca,14394166,000000122177322,5,4,,5
305364,30-DEC-11,29-DEC-11,Henry,,en,70.26.58.206,baat@sympatico.ca,14403932,000000122198612,3,4,Needed modem replacement and told had to wait 3-5 business days during holiday period.  Way too long.,5
305857,27-DEC-11,26-DEC-11,Hector,,en,207.164.79.125,w_wolf@sympatico.ca,14372078,000000122134744,3,1,"Internet service has been poor for 6+ months.  We got a new router (2wire) but that isn't fixing anything.  I finally did an Internet chat with tech support, explained we have been paying for dsl and getting dial up speeds.  She checked, agreed it was not up to speed and said itd be fixed in 12-24 hours.  Within a couple of hours we had NO Internet at all.  I called and a tech support person put me through his standard troubleshooting hoops, couldn't figure it out and passed me to another dept.  She told me she was going to check the connection and line and call me back.  When she did, she told me everything looked good from her end and she'd have to send a technician out.  Later that night, the Internet came back on, I ran a test speed at 4 am and we were getting speeds of 2.5 Mbps (instead of 512 kbps).   The Internet went out later in the morning.  A service call at our end isn't going to fix anything if the service is being interrupted elsewhere!

By the way, I pay $42 plus an extra $15 for extra bandwidth every month.  Cogeco offers a plan with a similar price point and it has speeds of 30 Mbps!   If our service isn't stabilized I'm going to switch, better service and reliable.  I figure we've had less than half a service for at least 6-7 months, I should submit a bill for services not rendered and send a copy to CRTC.  Internet limiting is unconstitutional, unethical and violates the Consumer Protection Act.  Good way to treat a customer of 20+ years.",1
305858,27-DEC-11,25-DEC-11,Med Wacef,,fr,70.48.108.183,simm60@sympatico.ca,14360624,000000122118045,3,4,Parler a du monde au Québec,3
305859,27-DEC-11,26-DEC-11,Ahmed,,fr,70.55.210.225,remy.longpre@sympatico.ca,14369992,000000122124845,5,5,attente moins longue quoique assez raisonnable,5
305860,27-DEC-11,26-DEC-11,Asir raja,,en,76.64.209.197,d.barnes@sympatico.ca,14363642,000000122126389,5,5,I had to call twice and waited almost an hour total to speak to a representative. more people should have been working due to high call volume following a holiday,4
305861,27-DEC-11,26-DEC-11,Kanchumarthi,,en,74.15.69.213,jonjam2002@sympatico.ca,14366600,000000122123987,5,5,nothing,5
305862,27-DEC-11,26-DEC-11,Mohamed,,en,184.144.173.14,sherif.atallah@sympatico.ca,14370944,000000122136113,4,4,,4
305863,27-DEC-11,26-DEC-11,Cindy,,en,70.30.28.194,a-bhughes@sympatico.ca,14361594,000000122134737,1,1,"Resolve my ongoing problems, which have existed for some time now. Still not sure if the problem is with the wireless router.",1
305864,27-DEC-11,26-DEC-11,Luis,,en,50.100.82.105,christsa@sympatico.ca,14363340,000000122124471,5,5,,5
305865,27-DEC-11,26-DEC-11,Sabha,,en,204.101.237.139,lester.wright028@sympatico.ca,14367424,000000122124022,5,5,Excellent service,5
305866,27-DEC-11,26-DEC-11,Diana,,en,69.70.228.22,eszpyt@sympatico.ca,14364646,000000122125886,5,5,,5
305867,27-DEC-11,26-DEC-11,Gilbert,,en,70.29.82.8,p___smith2@sympatico.ca,14369364,000000122135355,4,5,,5
305868,27-DEC-11,26-DEC-11,Med Ramzi,,fr,70.30.178.156,lmray@sympatico.ca,14367626,000000122123572,4,4,Le conseiller était très aimable et poli.,4
305869,27-DEC-11,26-DEC-11,Orlando,,en,74.15.100.5,debw1@bell.net,14363984,000000122128945,5,5,,5
305870,27-DEC-11,26-DEC-11,Louis,,fr,174.89.86.193,poulinmoisan@sympatico.ca,14369712,000000122129326,5,5,,5
305871,27-DEC-11,25-DEC-11,Diddharth,,en,76.69.41.104,karl.knuth@sympatico.ca,14358650,000000122121359,4,5,satisfied with the contact,4
305872,27-DEC-11,26-DEC-11,Med Anis,,fr,174.88.166.89,lcampeau000@sympatico.ca,14367326,000000122124168,5,5,tout était et est très bien,5
305873,27-DEC-11,21-DEC-11,Moez,,fr,174.95.0.7,dldesjardins@sympatico.ca,14315066,000000122052812,2,1,resoudre ma demande comme celui du 2e téléphone a fait!!,5
305874,27-DEC-11,21-DEC-11,Jamel,,fr,174.95.0.7,dldesjardins@sympatico.ca,14315068,000000122055362,5,5,rien  si vous aviez tous des Jamel comme services a la clientelles bien Bell aurait 10/10 ,5
305875,27-DEC-11,24-DEC-11,Kaouther,,fr,65.93.156.61,rogervaliquette@bell.net,14354448,000000122104934,2,2,apporter la solution a mon probleme,4
305876,27-DEC-11,26-DEC-11,David,,en,174.95.233.47,mart.co@sympatico.ca,14368208,000000122124623,5,5,,3
305877,27-DEC-11,26-DEC-11,John,,en,50.101.169.92,altaws@sympatico.ca,14361878,000000122137205,5,5,Nothing,5
305878,27-DEC-11,20-DEC-11,Ines,,fr,67.70.128.76,belanger.roger@sympatico.ca,14306002,000000122020089,1,1,"Absolument rien n'a été fait et je n'ai pas été recontacté.

Il m'est toujours impossible de voir ma facture de la ligne téléphonie en ligne. Je n'ai accès qu'au compte de Bell mobilités.",1
305879,27-DEC-11,26-DEC-11,Rowena,,en,174.91.35.209,leewarren64@bell.net,14367376,000000122134679,5,5,Everything went very smoothly and in a very timely manner,5
305880,27-DEC-11,26-DEC-11,Sergio,,en,174.91.35.209,leewarren64@bell.net,14367378,000000122134646,5,5,great service,5
305881,27-DEC-11,21-DEC-11,Ericka,,en,70.50.176.49,wnewburn@sympatico.ca,14324712,000000122055329,2,1,"The wait times are ridiculous, I had to be transferred numerous times before someone had any clue about how to resolve the issue, and to top it off the port reset lasted 2 days at most and my speed is right back in the toilet. UNACCEPTABLE IN EVERY WAY from the largest telecommunications company in Canada.  The fact that you get away with charging your rates for your so called ""high speed"" internet is CRIMINAL!!   Get it togeather!!",1
305882,27-DEC-11,26-DEC-11,Pradheep Kumaar,,en,174.88.51.124,dvrantsidis@bell.net,14364366,000000122130398,5,5,No complaint Whatsoever,5
305883,27-DEC-11,23-DEC-11,Med Amine,,fr,69.159.162.249,denis.fillion@sympatico.ca,14339958,000000122093522,4,4,,5
305884,27-DEC-11,23-DEC-11,Mohamed,,fr,69.159.162.249,denis.fillion@sympatico.ca,14339960,000000122092965,4,4,,5
305885,27-DEC-11,26-DEC-11,Sajid,,en,174.93.162.169,clarkken@sympatico.ca,14363390,000000122130479,5,4,,5
305886,27-DEC-11,26-DEC-11,Shashank,,en,70.49.19.241,j.gillies@sympatico.ca,14365860,000000122131537,5,5,,5
305887,27-DEC-11,26-DEC-11,Mindy,,en,74.14.128.65,m.elva@sympatico.ca,14367856,000000122131443,2,2,Nothing,4
305888,27-DEC-11,26-DEC-11,Will,,en,70.49.24.196,sdavispugh@sympatico.ca,14370794,000000122127694,5,5,,5
305889,27-DEC-11,26-DEC-11,Grace,,en,174.89.58.202,j-boshis@bell.net,14365830,000000122131684,2,1,,2
305890,27-DEC-11,26-DEC-11,Hassen,,fr,67.68.205.126,conradtremblay@bell.net,14363512,000000122132922,3,4,"L'abonnement au service Bell est trop dispendieux et ne fini pas.Je viens de
payé 22 $ pour 25 minutes d'interurbain
et la derniere facture montre une augmentation dans les 10 dollars.Plus de 100$ pour les service pour un retraité qui n'est pas propriétaire de BELL c'est trop. Voila!",3
306398,28-DEC-11,27-DEC-11,Oscar Ernesto,,en,68.171.231.80,straight_line@sympatico.ca,14385396,000000122153643,1,1,Know the process. I talked to numerous agents and not one was helpful. It felt like no ones systems conected and had any idea what I was calling for when transfered to another agent. I was also constantly put on hold for 15-20 min at a time. I've placed numerous calls to transfer my phone and internet to my new house and ths issue still isn't resolved and I'm left yet again w/ out home phone and internet. Something that should be a simple task to transfer and come hook up. But at this point I'm seriously considering cancelling all services w/ bell bases on your customer service. ,1
306399,28-DEC-11,27-DEC-11,Romy,,en,184.148.123.135,claudiusthomas@sympatico.ca,14375150,000000122147711,5,5,"In this instance, everything was done well. However, for the technician visit on December 16, that was disastrous as he left me without a working modem that led to the December 27 call.",5
306400,28-DEC-11,27-DEC-11,Pascal,,en,174.89.135.248,bj32@sympatico.ca,14374064,000000122142146,5,5,,5
306401,28-DEC-11,27-DEC-11,Mokhles,,fr,65.93.49.162,hubertpesant@sympatico.ca,14378296,000000122152465,4,4,"Mokhles a été trèes poli, comme nous sommes client depuis longtemps j'aurais
aimé que nous soyons sur la liste immdiatement afin de payer une seule fois le rooter et de ne plus avoir à repayer un 50.00 plus tard quand nous le payons déjà sur notre compte à $4.95/mois.  SVP nous faire part si il y a possibilité,

merci 
Hubert Pesant",4
306402,28-DEC-11,27-DEC-11,Johanna,,en,70.24.25.138,joan.tenny@sympatico.ca,14379320,000000122144371,4,4,"Make sure that I was fully informed when I recently changed my service, as to ALL costs",4
306403,28-DEC-11,27-DEC-11,Christopher,,en,174.88.219.54,ravi.menon@sympatico.ca,14383744,000000122148156,5,5,Less wait time. I was on the phone waiting for a representative for 25 minutes.,4
306404,28-DEC-11,19-DEC-11,Tejaswvi,,en,74.14.56.140,adammcmurray@sympatico.ca,14296608,000000121991304,5,5,,5
306405,28-DEC-11,27-DEC-11,Mark,,en,69.157.59.52,lacellepm416@sympatico.ca,14380346,000000122159477,5,,,4
306406,28-DEC-11,27-DEC-11,Bernard,,en,70.51.222.213,judyra15@sympatico.ca,14379676,000000122146373,1,1,"The reason for my call was not dealt with in the correct manner, I corrected the problem my self after the rep told me to go and buy a long Internet cable.  I corrected the problem my self connecting to the Internet the way I always do.  She did not seem to know what I needed.  It was also difficult to u deist and her and the words that she was using were to technical.",1
306407,28-DEC-11,27-DEC-11,Sowjanya,,en,74.12.50.186,house1lander@sympatico.ca,14378246,000000122144191,4,4,"I still find it difficult to deal with the accents,  but the people were very pleasant",5
306408,29-DEC-11,28-DEC-11,Nabiha,,fr,67.68.113.126,louismc@bell.net,14396068,000000122163909,5,5,"rien de plus nabiha a été parfaite et très professionelle ,respectueuse et surtout très efficaces pour résoudre mes problèmes . j'ai vraiment aimer mon expérience avec elle . note 10/10 merci.",5
306409,29-DEC-11,28-DEC-11,Mahesh,,en,76.70.66.4,cain4@sympatico.ca,14389134,000000122178664,5,5,sent out a technician right away,4
306410,29-DEC-11,15-DEC-11,Shinoj,,en,174.94.0.200,john.fogarty@sympatico.ca,14261854,000000121923396,5,3,I am not computer wise and sometimes technican goes too fast,5
306411,29-DEC-11,28-DEC-11,Harjeeth,,en,76.69.7.161,charvey32@bell.net,14389552,000000122175762,4,3,Shorten the wait time for assistance,4
306412,29-DEC-11,28-DEC-11,Mohan,,en,64.231.41.6,lamontgeober@sympatico.ca,14395470,000000122180122,4,5,"Less time required to activate modem. Perhaps you could play music while customer is waiting for activation, took almost the full 10 minutes.",4
306413,29-DEC-11,24-DEC-11,Zied,,fr,67.68.252.8,danrene@sympatico.ca,14350212,000000122103184,5,5,,5
306414,29-DEC-11,23-DEC-11,Khaled,,fr,69.159.167.254,claudeldionne@sympatico.ca,14339408,000000122096184,4,4,meilleur francais,5
306415,29-DEC-11,23-DEC-11,Tayssir,,fr,69.159.167.254,claudeldionne@sympatico.ca,14339410,000000122087654,4,4,meilleur francais,5
306416,29-DEC-11,28-DEC-11,Haythem,,fr,50.100.106.196,andre_bela@sympatico.ca,14387742,000000122175891,4,5,,3
306417,29-DEC-11,28-DEC-11,Richard,,en,76.64.72.202,beaneric@sympatico.ca,14388354,000000122180079,5,5,,5
306418,29-DEC-11,21-DEC-11,Douglas,,en,69.158.86.249,johneckert@sympatico.ca,14318074,000000122046830,3,4,To be more proactive in retaining your long term customers and ensuring that they get the best rates and service without having to pursue Bell.,3
306419,29-DEC-11,28-DEC-11,Temsu,,en,70.53.101.195,benj@sympatico.ca,14388464,000000122177473,5,5,"The wait to speak to someone, was a bit long but once someone answered the service was excellent.

I have found that, except for a couple of incidents over 15 years, bell internet support has be superb.  ",3
306420,29-DEC-11,27-DEC-11,Padala,,en,76.68.6.42,jatoovey@sympatico.ca,14378796,000000122146765,5,5,,5
306421,29-DEC-11,28-DEC-11,Karen,,en,174.93.53.48,graymomof2@sympatico.ca,14392614,000000122186842,5,5,have the labels on the modem have larger printing so that it is easier to read.,4
306422,29-DEC-11,28-DEC-11,Chiraz,,fr,74.15.203.86,judy.labelle051@sympatico.ca,14394654,000000122175308,4,4,,4
306423,29-DEC-11,28-DEC-11,Youssef,,fr,69.156.200.212,denis.vermette1@sympatico.ca,14390624,000000122171162,4,2,"Rien de plus pour le moment j'attend de vos nouvelles, probleme non réglé avec Microsoft",4
306424,29-DEC-11,24-DEC-11,Cesar,,en,216.183.143.70,frankkaren@sympatico.ca,14350932,000000122113225,4,1,Not turn off my telephone and DSL for 3 days and tell me that the problem is in my home when it was your Field tech that cause the problem. My DSL problem is not resolved it should be between 4 - 6 Mbps because of what I'm paying not 2.2 Mbps this problem still has not been resolved and who is going to pay my cell bill because I had to use my Cell to get help at 80 minutes wasted calling and trying to bet my problem solved?,2
306425,29-DEC-11,28-DEC-11,Haricharan,,en,70.27.96.243,cymac@sympatico.ca,14390136,000000122177794,5,5,nothing,5
306426,29-DEC-11,25-DEC-11,Ridha,,fr,70.55.208.41,pbrousso@sympatico.ca,14359866,000000122118747,5,4,,5
306427,29-DEC-11,22-DEC-11,Brent,,en,174.91.127.74,steele.greg@sympatico.ca,14335876,000000122080398,5,5,No,5
306428,29-DEC-11,28-DEC-11,Arbi,,fr,76.71.192.216,talie1966@sympatico.ca,14401184,000000122180371,5,5,rien=tres bien,5
306429,29-DEC-11,28-DEC-11,Wayne,,en,74.14.105.72,larmond17@sympatico.ca,14395494,000000122184809,5,3,,5
306430,29-DEC-11,28-DEC-11,Ayoub,,fr,76.71.192.216,talie1966@sympatico.ca,14401186,000000122177680,5,5,,5
306431,27-DEC-11,26-DEC-11,Vijay,,en,69.156.95.3,grisch.ferris@sympatico.ca,14365352,000000122132939,1,1,resolved my issue right then not in 24 or 48 hours.,2
306432,27-DEC-11,26-DEC-11,Chelsey,,fr,76.65.185.169,herold@bell.net,14365568,000000122132949,5,5,Rien!,5
306934,27-DEC-11,26-DEC-11,Khaled,,fr,76.69.110.137,diray@sympatico.ca,14364130,000000122132788,5,5,"Rien, très satisfaite.",5
306935,27-DEC-11,26-DEC-11,Rudys,,en,209.226.103.108,kim.cruikshank@sympatico.ca,14367036,000000122123735,5,4,,4
306936,27-DEC-11,26-DEC-11,Max,,en,70.48.76.86,don.racicot@sympatico.ca,14364224,000000122132103,5,5,"Nothing really other than to compliment the technician who was extremely patient with me and gave a wonderful
servvice. ",5
306937,27-DEC-11,26-DEC-11,Heithem,,fr,70.30.221.33,mjmjp@sympatico.ca,14368730,000000122131729,4,5,Rien de plus.,5
306938,27-DEC-11,26-DEC-11,Srinivasan,,en,69.158.3.169,inferno63@sympatico.ca,14365762,000000122129765,5,5,,5
306939,27-DEC-11,27-DEC-11,,,en,174.89.173.202,,,,1,1,"What are you sendin gme a survey for, I did not ask for any service.",4
306940,27-DEC-11,24-DEC-11,Jordan,,en,76.64.93.101,heather.gauldie094@sympatico.ca,14351380,000000122109627,5,4,JOrdan was very patient  and worked through my problem - so nothing needed to be done beter.,5
306941,30-DEC-11,29-DEC-11,Naveenkumar,,en,184.151.127.250,joel8@sympatico.ca,14409894,000000122209330,1,1,"Not provide misleading and erroneous service. Service rep assumed remote command of laptop to correct wireless network problem. He then informs me the problem was with laptop, not Bell wireless. I used my phone as alternative wireless access point to connect wirelessly with my laptop.",2
306942,30-DEC-11,29-DEC-11,Thorat,,en,65.95.211.250,m.rodgers@sympatico.ca,14411698,000000122211799,5,5,"My internet was not working for more than 4 hours.  The problem in my area should have been able to be resolved quicker.  This was NOT the representative's fault, but an ""area"" problem.",5
306943,30-DEC-11,29-DEC-11,Jessica,,en,70.30.80.205,cprovidence@bell.net,14405710,000000122194603,5,5,Nothing - Jessica was patient and offered to talk me through the process.,4
306944,30-DEC-11,28-DEC-11,John,,en,74.14.32.134,d_tompkins@sympatico.ca,14390194,000000122183782,5,4,,5
306945,30-DEC-11,29-DEC-11,Mohamed,,en,70.51.66.38,lb@sympatico.ca,14411022,000000122193262,5,5,rien,5
306946,30-DEC-11,29-DEC-11,Martina,,en,69.158.145.89,sungwlee@sympatico.ca,14416410,000000122206874,5,5,,5
306947,30-DEC-11,29-DEC-11,Jacob,,en,76.69.135.208,harshad.pancholi@sympatico.ca,14408504,000000122205531,5,5,for internet side the rep as very patient and competent.,5
306948,30-DEC-11,29-DEC-11,Justine,,en,65.92.174.203,emwhiteley@sympatico.ca,14407120,000000122192873,5,5,I was pleased with the excellent service I got from the customer care representative. She was very professional and a pleasure to deal with. I can not think of one thing that could have been done better to improve my recent experience except too bad the error was done but do understand this can happen.,5
306949,30-DEC-11,29-DEC-11,Pamela,,en,69.156.28.89,vladhandera@sympatico.ca,14417332,000000122188988,5,5, The young lady in San Salvador was most helpful.,5
306950,30-DEC-11,29-DEC-11,Wilson,,en,184.147.194.100,dawn.h@sympatico.ca,14406193,000000122197938,1,4,It took from the 23 of Dec. until the 30th to have our problems resolved and a good 20 hrs or more of our time waiting for repairmen to show up and on the phone to another country who could not answer our questions. Only after the 3rd repair trip did anyone even check to see if we had service in the house before they left and it was still another 24 hrs before we had our internet restored. All of this happened do to a bell problem. A little more comunication with the local repair man could have saved us days of our holiday time and reduced our frustration with your company.,1
306951,30-DEC-11,29-DEC-11,Rania,,en,204.101.237.139,pijo02@sympatico.ca,14414080,000000122198482,5,5,,5
306952,30-DEC-11,29-DEC-11,Caroline,,en,76.69.100.127,judialla@sympatico.ca,14410224,000000122204945,4,5,I had difficulty hearing the rep.  I mentioned this to her and it did improve but not enough.,4
306953,30-DEC-11,29-DEC-11,Luis,,en,174.92.30.132,joshpiela@sympatico.ca,14410078,000000122192896,5,5,Nothing.  Luis went above and beyond his technical advice job title.  ,5
306954,30-DEC-11,29-DEC-11,Ronda,,en,174.92.30.132,joshpiela@sympatico.ca,14410080,000000122191097,5,5,Luis is an amazing person to deal with.  He was very very helpful.  I was blown away with his professional and expert help.,5
306955,30-DEC-11,29-DEC-11,Oscar Ernesto,,en,65.94.114.200,pat-marylin.king@sympatico.ca,14413732,000000122192411,4,4,Warned us that my wife's computer connection would have to be reconfigured to work on the newly named network and password,4
306956,30-DEC-11,22-DEC-11,Edgardo,,en,174.91.44.46,boblucas@bell.net,14326596,000000122061556,4,5,,5
306957,30-DEC-11,28-DEC-11,Helenpearl,,en,184.144.46.5,pchillier@bell.net,14398568,000000122161543,4,5,"While her command of English was good, voice volume was low and strong accent required that information be repeated for my comprehension.",4
306958,30-DEC-11,29-DEC-11,Justine,,en,70.52.145.102,g.evangelou@sympatico.ca,14407684,000000122193413,5,5,shorter time to get to speak to representive but once there justine was very helpful thanks,5
306959,30-DEC-11,29-DEC-11,Mohamed Taher,,fr,70.53.248.142,christiane.chevrier@sympatico.ca,14405320,000000122207486,4,5,que ce soit des employés au Canada qui me répondent et non des étrangers dans un pays en développement!,3
306960,30-DEC-11,29-DEC-11,Rim,,fr,184.151.115.125,nicova@sympatico.ca,14413318,000000122200371,5,5,,4
306961,30-DEC-11,29-DEC-11,Suzon,,en,70.55.3.235,wjnnwhite@sympatico.ca,14417538,000000122195875,5,5,,5
306962,30-DEC-11,28-DEC-11,Kranthi,,en,208.38.59.161,mmaika@sympatico.ca,14397606,000000122169981,2,2,"Kranthi did not call me back when he said he would. I had to make another call into bell, the following day, to follow up on my issue.",2
306963,30-DEC-11,29-DEC-11,Yosra,,fr,70.53.236.69,labelrp@bell.net,14410900,000000122192766,4,4,Ne plus offrir le service à la clientèle en Tunisie.,4
306964,30-DEC-11,29-DEC-11,Hector,,en,70.49.2.50,djsheridan@sympatico.ca,14406576,000000122191507,4,3,,5
306965,30-DEC-11,21-DEC-11,Gloria,,en,74.14.221.220,aldocherty@sympatico.ca,14312108,000000122038433,5,5,,4
306966,30-DEC-11,29-DEC-11,Fathi,,fr,184.144.153.22,stlaurentjdo@sympatico.ca,14416352,000000122206107,5,,,5
306967,30-DEC-11,29-DEC-11,Edwin,,en,174.91.155.254,sonyasuppa5@sympatico.ca,14416106,000000122210663,5,5,Nothing could have been better,5
306968,30-DEC-11,29-DEC-11,Alisia,,en,69.159.72.162,c.cousins@sympatico.ca,14404760,000000122204736,4,4,The issues that had to be resolved were errors that had been made by Bell when I called to move my phone service.  It would have been a huge improvement had these issues not occurred at all.,4
306969,30-DEC-11,29-DEC-11,Moses,,en,74.15.44.97,conradlozier@sympatico.ca,14405632,000000122198943,1,1,"my daughter call for me was sitting next to her,  cant beleive service that bad",1
306970,30-DEC-11,29-DEC-11,Sweta,,en,65.93.132.58,suzanne.sanci@sympatico.ca,14416466,000000122201087,4,5,"don't put people on hold for so long
20 minutes is a long time",5
306971,29-DEC-11,26-DEC-11,Slah,,fr,70.48.187.152,shawn.audette@sympatico.ca,14370916,000000122126818,1,1,"Envoyer un technicien, car il semble que les techniciens au téléphone ne peuvent résoudre le problème.",1
305365,30-DEC-11,29-DEC-11,Mary,,en,69.156.17.189,nelson.allman@sympatico.ca,14413200,000000122194707,5,4," no need to improve as far as the agent is concerned, she was very helpful, the only improvement would be the waiting on line for an agent.",5
305366,30-DEC-11,28-DEC-11,Ronald,,en,76.70.80.147,frank.cauduro046@sympatico.ca,14391890,000000122178262,4,3,"The issue is a recurring one.  The last time I stated that I was satisfied, the issue re-surfaced, thus, I am guarded with my responses.",4
305367,30-DEC-11,27-DEC-11,Chantal,,en,184.145.104.155,joe.mar@sympatico.ca,14379406,000000122141803,5,4,,5
305368,30-DEC-11,29-DEC-11,Eleanor,,en,70.26.37.217,ppakeman@sympatico.ca,14414188,000000122190859,5,5,"I don't believe I could have rec'd any better service. The lady I spoke with was fabulous, helpful, and friendly.",4
305369,30-DEC-11,29-DEC-11,Jorge Alberto,,en,70.53.50.65,jlidolt@sympatico.ca,14409796,000000122202479,2,1,"I'm not 100% certain, but my feeling was that I was speaking to a call centre that was not located in Canada. When I am able to speak to a Canadian representative it's never problematic. ",3
305370,30-DEC-11,29-DEC-11,Mel,,en,69.156.17.189,nelson.allman@sympatico.ca,14413202,000000122198767,5,4,,5
305371,30-DEC-11,29-DEC-11,Luis,,en,70.26.72.244,vibrant@sympatico.ca,14417264,000000122193953,5,4,,5
305372,30-DEC-11,29-DEC-11,Rebecca,,en,70.49.73.95,dagormley@sympatico.ca,14405894,000000122193412,4,4,Have your service representative talk a little slower and enunciate clearly. I had to ask her to repeat things quite often.,5
305373,30-DEC-11,29-DEC-11,Tony,,en,70.54.61.144,michael607@sympatico.ca,14412568,000000122192361,3,3,well first get people that speak english 2 wait times on hold are wayyyy too long 3 give me the speed i am paying for  it can take me  30 sesonds to ooen a page i pay enough money i think i should get what i pay for or soon going to chang to other comp.,2
305374,30-DEC-11,29-DEC-11,Jordan,,en,174.89.29.119,jalynnb@sympatico.ca,14409168,000000122199806,4,4,"Can't really think of anything right now. It is still a little slow,but is that just because of the area I live in(east London)? Or,was thinking sometime down the road getting a new CPU.Would that make a little(any) difference? This one I do have is what someone had a few years ago(or quite a few years),not sure how long he had it.  Overall,not running to bad anyway. 
Thank-you very much.",4
305375,30-DEC-11,29-DEC-11,Hector,,en,76.69.13.158,davidbeahowse@sympatico.ca,14406174,000000122206333,4,5,Just that every time I try to install something new - the password or something else has to be changed. Installation doesn't work until I phone you and a change has to happen - Why?,4
305376,30-DEC-11,29-DEC-11,Zulfiquar,,en,70.53.50.65,jlidolt@sympatico.ca,14409798,000000122202914,3,3,This second call was cleared up a few things for me but it still wasn't totally satisfactory. I still had to figure out most of my problem on my own. ,3
305377,30-DEC-11,29-DEC-11,Leslie,,en,70.24.92.202,straightpath@sympatico.ca,14416364,000000122191741,2,1,Solved my slow speed issues and tell me why when I check my speed online it says 1.7 -1.8 mbps versus your representative saying 3.0. Also I am being told if i want to purchase a movie I have to unhook my bell line to my receiver after download otherwise it affects my speed. What the !@#$ is that about. I have been with Bell for too long for that response. Looking presently for other providers. Wightman looks good.,2
305378,30-DEC-11,29-DEC-11,Will,,en,65.92.54.161,lolivieri3@sympatico.ca,14411396,000000122207748,5,4,"
couldn't do better......",5
305379,30-DEC-11,29-DEC-11,Charles,,en,70.48.71.155,b.dbailey@sympatico.ca,14403896,000000122199556,5,5,Nothing. Nice to talk to a rep.who spoke perfect ENGLISH... T Y,5
305380,30-DEC-11,29-DEC-11,Dan,,en,70.54.21.112,georgie118@bell.net,14407958,000000122203629,5,4,Respond faster.,5
305381,30-DEC-11,28-DEC-11,Serge,,fr,70.48.16.197,nicolep92@sympatico.ca,14398086,000000122177811,5,4,,5
305382,30-DEC-11,29-DEC-11,Fairin,,en,65.95.215.73,cjim@sympatico.ca,14405396,000000122191586,5,4,faster response time,4
305383,30-DEC-11,29-DEC-11,Mark,,en,174.93.88.42,lkrucko@sympatico.ca,14411338,000000122212141,5,5,,5
305384,30-DEC-11,29-DEC-11,Monica,,en,67.68.34.177,beccie64@sympatico.ca,14404142,000000122208167,4,4,"Reduce the time I was on hold while being transfered, but that's not always possible.",4
305385,30-DEC-11,29-DEC-11,Pedro,,en,174.91.114.124,kenlynn@sympatico.ca,14410580,000000122203264,5,5,nothing,3
305386,30-DEC-11,29-DEC-11,Sujay,,en,50.101.66.226,gloriaconnolly@sympatico.ca,14408164,000000122204868,4,4,nil,5
305387,30-DEC-11,29-DEC-11,Edwitch,,en,174.95.19.59,linstead@sympatico.ca,14411260,000000122195483,5,4,"I was getting set up for my Apple Ipad2 and got it set up to a point but Apple changed a few things but your Bell representative was very helpful in walking me through it.  I will probably stay with Bell and hopefully they will give me a good rate on renewal in May so I won't be tempted to change to Rogers (where my Cable TV is now.
Mary Linstead",5
305388,30-DEC-11,29-DEC-11,Hridesh,,en,76.70.48.10,b_ryan@sympatico.ca,14403928,000000122199953,2,3,"I wanted my ID and password because I had not logged into my account for a very long time. I agreed to turn over control of my computer to the technician who then proceeded to do things that I often did not understand. There were long periods of silence when I was unsure of what he was doing. Sometimes he was waiting for me to take an action which I did not know I was to take. I also watched him doing things on my account but had no idea what he was working on. Usually, I find the technician talks to me and explains what they are doing but this one was just silent. At the end of the process, I did not fully understand what had been done and how I was to take the next steps on my own. ",2
305389,30-DEC-11,29-DEC-11,Daniel,,en,70.49.135.240,kerrygayle@sympatico.ca,14410594,000000122189711,5,5,,5
305390,30-DEC-11,23-DEC-11,Seifeddine,,fr,70.52.9.140,mpb4@bell.net,14345026,000000122092498,4,4,On ne m`a pas rappellé pour me dire que mon problème était réglé.Je ne suis pas très habile avec l`ordi.Merci,5
305391,30-DEC-11,29-DEC-11,Ghaleb,,en,70.49.135.240,Kerrygayle@sympatico.ca,14402788,000000122211749,5,5,,5
305392,27-DEC-11,24-DEC-11,Kevan,,en,70.29.94.66,nickhabs@sympatico.ca,14353622,000000122112611,5,4,,4
305393,27-DEC-11,26-DEC-11,Ericka,,en,69.158.139.66,camoller@bell.net,14362954,000000122136578,5,5,,5
305394,27-DEC-11,19-DEC-11,Patricia,,en,70.29.16.3,suz.fisher@sympatico.ca,14304532,000000121987551,5,5,,5
305395,27-DEC-11,26-DEC-11,Harjeeth,,en,174.88.15.144,rhowell37@sympatico.ca,14370048,000000122128179,5,5,,5
305396,27-DEC-11,26-DEC-11,Methil,,en,70.27.73.63,jcruise@sympatico.ca,14366130,000000122128228,5,5,,4
305397,27-DEC-11,26-DEC-11,Rudys,,en,69.159.13.103,barry.satchelle@sympatico.ca,14362346,000000122122594,5,5, ,5
305398,27-DEC-11,26-DEC-11,Sumithra,,en,70.31.76.212,niece@sympatico.ca,14369126,000000122132650,5,5,,4
305399,27-DEC-11,24-DEC-11,Divya,,en,174.91.4.17,DMayberry@bell.net,14348782,000000122112781,,1,"Told internet would be working by midnite.  It was not !
Again not the representatives' fault
It is Bell's fault !!!",1
305891,27-DEC-11,26-DEC-11,Edward,,en,184.144.190.110,diiorioj@bell.net,14364120,000000122135055,4,3,"i still not have the speed i paid for . its at 580 . this has been going on for a while you might think of checking the system every so often and if you find it low advise your customer so they know your on top of it , send them an email letting them know that it is corrected .great customer service .now my next call will be to fix the problem with the HD recorder it's got a mind of it's own .",3
305892,28-DEC-11,23-DEC-11,Gregorio,,en,69.158.142.59,aroszel@sympatico.ca,14338218,000000122084535,5,5,"They said a technician would call me on Dec. 24th between 12:00 & 6:00 to bring a modem.  I called on Dec. 28th to check
on call status.  Modem arrived by mail on Dec. 28th and problem is solved.",5
305893,29-DEC-11,28-DEC-11,Mark,,en,74.198.9.198,tomgoumas@bell.net,14401578,000000122163039,4,4,Mark handled my issue well. The only thing I wish to mention would be  is the fact that when someone goes over their Internet usage they should be charged according to the rates you offer for add ons automatically I shouldn't have to call and find out that I could of spent five dollars for 40 gigs extra instead of $25.00.  ,4
305894,29-DEC-11,28-DEC-11,Armando,,en,70.24.215.234,sjessa@sympatico.ca,14400604,000000122182275,5,5,nothing,5
305895,29-DEC-11,28-DEC-11,Zied,,fr,65.92.222.125,michelle.bellavance@bell.net,14397354,000000122165776,4,4,Trop de temps s'ést écoulé avant d'avoir le retour de la réponse,5
305896,28-DEC-11,27-DEC-11,Melissa,,en,68.171.231.81,jcogger@bell.net,14378870,000000122149581,5,5,"There is nothing I can think of that could have been done better to resolve the issue I was calling about. I am extremely pleased with the customer service I received. I think it is a bit ridiculous that I we had this problem in the first place, if the person who set up the internet change knew what he was talking about there wouldn't have been an issue at all. But the way it was resolved and the way the customer service agent handled my situation was absolutely satisfying. ",5
305897,29-DEC-11,28-DEC-11,Kevin,,en,70.53.147.61,wmapope@bell.net,14402250,000000122182146,5,5,,5
305898,29-DEC-11,28-DEC-11,Alonia,,en,70.50.104.46,babyrey222@bell.net,14388196,000000122174440,5,5,,5
305899,29-DEC-11,28-DEC-11,Raj,,en,70.50.104.46,babyrey222@bell.net,14388198,000000122162425,4,4,,4
305900,29-DEC-11,28-DEC-11,Suraj,,en,70.50.104.46,babyrey222@bell.net,14388200,000000122167002,3,3,,3
305901,29-DEC-11,27-DEC-11,Kaouther,,fr,70.28.42.12,jacqueslemoine@sympatico.ca,14378670,000000122148178,5,4,Je cherchais à activer Internet ET obtenir une adresse courriel pour ma conjointe. Ma première demande fut très bien remplie mais je devrai vous  revenir pour la seconde.,5
305902,29-DEC-11,28-DEC-11,Joseph,,en,174.93.71.134,chriskim@sympatico.ca,14389634,000000122164848,5,5,"Nothing, Joseph went above and beyond and was the best customer service provider I have encountered.",3
305903,29-DEC-11,28-DEC-11,Nisha,,en,76.64.44.86,snitter@sympatico.ca,14400724,000000122171203,5,5,,5
305904,29-DEC-11,27-DEC-11,Sean,,en,69.159.12.201,kristin_wilson@sympatico.ca,14380240,000000122145632,5,5,,5
305905,29-DEC-11,27-DEC-11,Nas,,en,69.159.12.201,kristin_wilson@sympatico.ca,14380238,000000122143971,5,5,,5
305906,29-DEC-11,22-DEC-11,Aprajit,,en,70.24.94.252,vj.hughes@sympatico.ca,14336792,000000122074036,4,3,May be change my server ?,4
305907,29-DEC-11,28-DEC-11,Nabil,,fr,184.145.217.247,biggus@sympatico.ca,14388596,000000122185902,3,3,Des explications que j'ai demandé et que je n'ai pas obtenues.,3
305908,29-DEC-11,28-DEC-11,Med Anouar,,fr,76.67.164.116,marc.miousset@sympatico.ca,14396590,000000122165206,4,5,,4
305909,29-DEC-11,28-DEC-11,Houssemeddine,,fr,76.68.155.252,bkobibi@sympatico.ca,14388686,000000122169753,5,5,,5
305910,29-DEC-11,28-DEC-11,Vijayashanti,,en,74.15.22.41,wcronkwright@bell.net,14402086,000000122171677,5,5,,4
305911,29-DEC-11,28-DEC-11,Jdey,,fr,76.69.228.135,ghazouani.cherkaoui@sympatico.ca,14392330,000000122162670,5,5,,5
305912,29-DEC-11,28-DEC-11,Myriam,,fr,76.67.87.113,bgratn@sympatico.ca,14388562,000000122185814,4,4,"Avoir un système de serveur produisant  de la relève à ce service 450-563.

Je demeure satisfait du service que vos commettants m'ont prodigué.

Je demeure toutefois très insatisfait des inconvénients de cette coupure de réseau.

Cette condition devrait être le plus possiblement inapparente aux usagers",2
305913,29-DEC-11,28-DEC-11,Krishidhar,,en,174.89.69.14,conradfhill@sympatico.ca,14389960,000000122174222,5,5, difficult to speak with india but he did a fine job of set up.,5
305914,29-DEC-11,28-DEC-11,Grace,,en,70.49.148.112,ed.smurthwaite@sympatico.ca,14391242,000000122170555,5,2,we had trouble and kept losing our connection,5
305915,29-DEC-11,28-DEC-11,Nora,,en,76.65.34.173,rod.benjamin@bell.net,14399650,000000122165353,4,5,,5
305916,29-DEC-11,28-DEC-11,Nagender,,en,70.27.18.115,dh.mac@sympatico.ca,14390736,000000122170204,4,4,,5
305917,29-DEC-11,28-DEC-11,Dinesh,,en,174.88.86.221,gss@sympatico.ca,14392674,000000122168228,3,2,"Resolve the issue at time of call.
The tech told me that it would take 72 hours.
When I called back the second time and spoke with a different agent he fixed the problem right away. I find that it always depends who is answering the call and what kind of experience they have that makes the difference.",5
305918,29-DEC-11,28-DEC-11,Tara,,en,184.145.72.122,cchan002@sympatico.ca,14389380,000000122164006,5,,"Do it right the first time.  The rep was very courteous during the phone call.  However, that was the third time I had to callto resolve billing discrepancies.  It was a waste of my time.  Bell completely  demonstrated their inability to deliver what was promised.  It was very disappointing.",1
305919,29-DEC-11,28-DEC-11,Jessica,,en,184.147.208.57,lylepugh@sympatico.ca,14396226,000000122162611,5,4,I would hire more people like Jessica in South America [very plesant person],5
305920,29-DEC-11,28-DEC-11,Philip,,en,50.101.224.157,don.moore@bell.net,14390968,000000122177413,5,5,n/a,5
305921,29-DEC-11,28-DEC-11,Ashwini,,en,65.95.131.190,dobb@sympatico.ca,14390928,000000122170438,5,5,Ashwini worked very professionally and I could not have had a better representative helping me.  ,5
305922,29-DEC-11,28-DEC-11,Katherine,,en,38.112.125.178,a.haba@sympatico.ca,14387198,000000122174217,5,5,Nothing at all. Rep did a great job!,5
305923,29-DEC-11,28-DEC-11,Emmanuel,,en,74.198.9.253,bisson@bell.net,14388648,000000122172676,1,1,,1
305924,29-DEC-11,28-DEC-11,Randileigh,,en,70.27.82.171,nighs@bell.net,14398094,000000122174121,4,4,,3
305925,29-DEC-11,28-DEC-11,Divya,,en,70.31.41.92,sarah.bowman@sympatico.ca,14400156,000000122186664,5,4,,5
305926,29-DEC-11,28-DEC-11,Keith,,fr,70.30.203.110,mcharbonneau007@sympatico.ca,14397078,000000122185512,3,1,"J'ai fais installer télé fibe, et voilà que mes services de sécurité Bell pour mes PC ne fonctionne pas. On fait installé un nouveau service et on perd un autre service en même temps. Et je dois attendre un 48 h de plus pour qu'on s'occupe du problème.",
305927,29-DEC-11,28-DEC-11,Farah,,en,184.145.3.214,livewell2@bell.net,14395878,000000122165172,5,5,"nothing, it was great and resolved my concerns with the internet.",5
306433,28-DEC-11,27-DEC-11,Danielle,,en,64.229.94.35,parry4@sympatico.ca,14382966,000000122139445,1,1,"Very frustrated with the system of speaking to a level one level two and level three rep.  Level one and level two were completely unable to resolve my issues or answer any questions satisfactorily.  I was not informed of the possibility of losing service when I originally agreed to an upgrade.  I was told I'd be without service for 5 days until I said it was unacceptable and then it was resolved temporarily at the Bell end without the need for a tech to visit my home.  Very annoyed that I had to insist something be done before any effort was made when clearly it was possible to resolve without a home visit.  The timeline of 8 to 5 for a tech visit totally ridiculous.  The first tech APPARENTLY came to my door (two cars in the driveway, brass door knocker available, working phone, dog in the house, radio playing) knocked and went away.  Ruined my day while I waited until 230 before phoning to inquire and then it wasn't until after 4 that it was temporarily resolved.  Service and level of communication were very unacceptable.",1
306434,28-DEC-11,27-DEC-11,Rebecca,,en,174.93.71.198,bill.lindsay@sympatico.ca,14374030,000000122141349,5,5,Check the rates that are being charged. ,4
306435,28-DEC-11,27-DEC-11,Salvador,,en,70.51.119.122,roehrigfamily@sympatico.ca,14384224,000000122141387,5,5,,5
306436,28-DEC-11,27-DEC-11,Pavan,,en,74.14.66.61,kinross@sympatico.ca,14380142,000000122143289,4,4,Tested the login just a little more. I find now that every time I login I have to input my e-mail address and password even though I tick the box to save everything - so to correct this I guess it requires another call for service,4
306437,28-DEC-11,27-DEC-11,Mariem,,fr,174.93.208.203,roger.dupere@sympatico.ca,14384230,000000122140925,5,5,aucun toute était parfait je suit tres content detre avec bell merci beaucoup,5
306438,28-DEC-11,27-DEC-11,Preethi,,en,76.68.13.117,samkearns@sympatico.ca,14384612,000000122155240,2,1,I was trying to to set up my Kobo vox to receive me email.  Rep was unable to assist and asked me to call Kobo.  He did mention that he would call back to se if I had my issue resolved.,3
306439,28-DEC-11,27-DEC-11,Danny,,en,65.94.122.254,gmichelli@bell.net,14377738,000000122143152,3,4,"i spoke with someone in el salvador (Danny) who was very pleasant and patient.  his/her (?) english was very good.  however, it took 1 hour from calling in and waiting for a tecnician to clear the problem.  technically, i don't know what it was but basically it had something to do with the email password the system was requesting.  i was asked to download rescue (?) software so that the technician could access my computer and this took about 4 tries.  i'm not technical but i do know how to use and navigate different programs.  i feel that if i was not as literate, this experience could have been a lot more painful.  a system password ""fix"" should not take 1 hour of customer's or technician's time.  it was not an issue of forgotten password, the problem was system generated.",4
306440,28-DEC-11,27-DEC-11,Ibtissem,,en,70.48.1.183,gravel.jean@bell.net,14377826,000000122140658,3,3,,4
306441,28-DEC-11,27-DEC-11,Danny,,en,64.231.5.38,glenda-sullivan@sympatico.ca,14377718,000000122151421,5,5,"For this request (to set up sympatico e-mail on ipad2 tablet), there was nothing else that could have improved service. The person (Danny in South America) who I spoke with was very courteous, efficient and extremely helpful. Happy New Year.",5
306442,28-DEC-11,27-DEC-11,Yosra,,fr,70.30.180.45,serge.tanguay048@sympatico.ca,14384824,000000122144836,5,5,,5
306443,28-DEC-11,27-DEC-11,Alicia,,en,70.49.244.112,akb@sympatico.ca,14373032,000000122145560,1,1,"After 5 weeks of ""live chat"" (useless) and numerous phone calls. I have spent HOURS just trying to get my ""one bill"" and my services proper. I have been a bell customer for years and all I did was move to a new home. Things are still unresolved, and I am about to pull it all out of my home and switch to ""ROGERS""!!!",1
306444,28-DEC-11,28-DEC-11,Bedre,,en,174.94.20.4,t.mills@sympatico.ca,14385580,000000122161040,5,5,nothing,5
306445,28-DEC-11,27-DEC-11,Leslie,,en,184.145.86.211,mariefoley4@bell.net,14381350,000000122149994,4,4,,4
306446,28-DEC-11,27-DEC-11,Danielle,,en,69.157.165.118,alex.pitchik@sympatico.ca,14373102,000000122152637,5,5,,4
306447,28-DEC-11,27-DEC-11,Mukendi,,en,70.49.16.78,bhughes000@sympatico.ca,14374004,000000122151962,5,4,nothing,5
306448,28-DEC-11,27-DEC-11,Abdulkarim,,en,65.95.88.86,hllymac@sympatico.ca,14378186,000000122149446,2,1,"I just had the hard drive replaced in my computers & was not able to connect to the internet. The representative asked me to change modem's power source and after a few unsuccessful attempts determined the modem was broken & ordered me a new one.  I was skeptical that a modem that functioned 3 days ago would ""break"" while my computer was being repaired.  Therefore I phoned back to speak to another representative.     ",2
306449,28-DEC-11,27-DEC-11,Isabelle,,en,70.27.80.209,morahan@bell.net,14382284,000000122147677,4,5,Lower prices,4
306450,28-DEC-11,27-DEC-11,Iris,,en,67.71.44.126,glen.hester@sympatico.ca,14377714,000000122145274,5,5,"Nothing.  The lady I talked with was one of the most knowledgeable people I have ever dealt with.  She was friendly, polite and very efficient at what she does.  She is an excellent representative for your company.  She deserves to be recognized for her service.",5
306451,28-DEC-11,27-DEC-11,Nix,,en,174.95.21.121,michael.ong@sympatico.ca,14381908,000000122154720,5,5,,5
306452,28-DEC-11,27-DEC-11,Nandhini,,en,64.231.49.162,dougwend@sympatico.ca,14376400,000000122156217,4,4,,3
306453,28-DEC-11,27-DEC-11,Zaccheus,,en,24.141.171.12,cperl@sympatico.ca,14375330,000000122142116,4,3,,4
306454,28-DEC-11,27-DEC-11,Manel,,fr,67.71.116.98,blpco@sympatico.ca,14374110,000000122146129,5,4,ytemps d'attente trop long,5
306455,28-DEC-11,27-DEC-11,Alaaeddine,,fr,67.70.50.92,lr.hebert@sympatico.ca,14380866,000000122157961,5,5,"rien du tout, le representant a ete d,une patience incroyableet super gentil",5
306456,28-DEC-11,27-DEC-11,Cesar,,en,70.50.219.107,frank.dopplinger@sympatico.ca,14377246,000000122157765,5,4,,5
306457,28-DEC-11,26-DEC-11,Asma,,fr,174.92.223.121,claude.lefebvre5@sympatico.ca,14363400,000000122126060,5,5,,5
306458,28-DEC-11,26-DEC-11,Claudia,,en,76.67.18.68,azelle65@bell.net,14362224,000000122127582,3,3,Tel. recording advised that all problems for Area 416-962 had been fixed and offered nowhere to go from there - I had waited a considerable abount of time for tel. answer.   Claudia had never heard of my brand of Notebook - a Hewlett Packard.,4
306459,28-DEC-11,21-DEC-11,Melissa,,en,76.69.40.92,rjporteo@sympatico.ca,14322252,000000122046503,4,4,Can't think of a thing right now,3
306460,28-DEC-11,27-DEC-11,Andrea,,en,65.92.15.119,jeanjamieson@sympatico.ca,14378934,000000122146241,4,4,,4
306461,27-DEC-11,26-DEC-11,Ronald,,en,74.12.234.76,karlcat@sympatico.ca,14366882,000000122124461,4,2,fix our internet,3
306972,29-DEC-11,28-DEC-11,Karen,,en,67.71.136.77,davedebwilson@sympatico.ca,14390396,000000122177988,5,5,,5
306973,29-DEC-11,27-DEC-11,Martin,,en,70.29.66.6,yulian.nevelson@bell.net,14386702,000000122160147,4,4,,4
306974,29-DEC-11,28-DEC-11,Chenrup,,en,174.95.169.13,joodcee@bell.net,14394484,000000122177058,4,4,"it wasn't the technician - he was good and did do his best to resolve my request but it was only a band-aid solution.  Apparently the main email account could not be changed at all only disabled which is not what I wanted.  I wanted the old (main) account be replaced by my new email address which I was forced to created due to my ""main"" one being compromised.  ",4
306975,30-DEC-11,28-DEC-11,Ramzi,,fr,67.68.56.86,carriere.m@sympatico.ca,14389314,000000122187157,5,4,Rien d'atres vraiment tout est Bo ,5
306976,30-DEC-11,29-DEC-11,Houssem,,fr,69.159.152.153,patricia-mercier@bell.net,14413754,000000122205297,5,4,,5
306977,30-DEC-11,29-DEC-11,Jose,,en,174.91.129.73,fcress@sympatico.ca,14407360,000000122211097,5,5,,5
306978,30-DEC-11,29-DEC-11,Pedro,,en,76.70.74.62,beco30@sympatico.ca,14404146,000000122189794,5,5,Nothing I can think of,5
306979,30-DEC-11,29-DEC-11,Josue,,en,174.91.72.103,rtufts@sympatico.ca,14415270,000000122204966,5,4,,4
306980,30-DEC-11,29-DEC-11,Ronald,,en,70.54.112.149,majorp@bell.net,14411798,000000122192037,5,5,problems were completely resolved,5
306981,30-DEC-11,29-DEC-11,Ahmed,,fr,70.53.248.142,christiane.chevrier@sympatico.ca,14405318,000000122206929,4,5,rien,3
306982,30-DEC-11,29-DEC-11,Khouloud,,fr,65.93.53.132,rollandemc@sympatico.ca,14415094,000000122187900,2,1,M.aider à me reconnecter,2
306983,30-DEC-11,29-DEC-11,Michael,,en,70.27.188.140,ron.timmins@sympatico.ca,14415116,000000122201295,5,5,"shorter wait time to talk a representative
 25 minute wait time is too much
 Nice to talk to a person I could understand (no accent)",5
306984,30-DEC-11,29-DEC-11,Mathew,,en,70.52.152.10,steveslaughter@sympatico.ca,14416328,000000122193758,5,5,,5
306985,30-DEC-11,29-DEC-11,Gilbert,,en,70.50.58.157,westpresbytery@bell.net,14417486,000000122209148,4,4,"
This is for all your techinicain. Speak more cleraly and slowly",5
306986,30-DEC-11,29-DEC-11,Ahmed Khalil,,en,70.29.120.83,rcrean@bell.net,14414584,000000122202095,4,4,nothing at this time!,4
306987,30-DEC-11,29-DEC-11,David,,en,70.55.53.237,isafas@sympatico.ca,14408948,000000122195122,5,5,you seem to make arrangements like discounts & then for some reason they do not get processed. This is the reason I called & I feel very frustrated that we cannot trust Bell to deliver & we have to follow up each time you make a commitment. One day we will get fed up & change all of our services.,3
306988,30-DEC-11,29-DEC-11,David,,en,70.51.177.209,csilverfox@sympatico.ca,14405754,000000122201586,5,5,Improve the wait time.,5
306989,30-DEC-11,29-DEC-11,Ajay,,en,65.94.98.40,diversity_rehab@sympatico.ca,14406544,000000122207267,5,5,,5
306990,30-DEC-11,29-DEC-11,Kota,,en,67.70.163.22,annlaberge@sympatico.ca,14403658,000000122203788,4,4,,4
306991,30-DEC-11,27-DEC-11,Manel,,fr,70.48.223.189,patrick.riendeau@sympatico.ca,14383040,000000122144492,1,2,"J'ai un probleme avec le sans-fil de mon modem. J'ai appellé plusieurs fois  à cause de cette probleme (au moins 5 fois entre novembre et decembre) mais j'ai reçu la meme reponse des conseillers qu'il faut le reconfigurer mais j'ai crois qu'aprés avoir essayer plusieurs fois c'est clair qu'il y a un probleme avec le sans-fil de ce modem. Le 27 decembre, on m'a dit de m'envoyer un nouveau modem dans les deux jours suivants de mon appel. Mais jusqu'a date (30 dec 2011) je n'ai pas des nouvelles. 
Je suis vraiment deçu du service de Bell pas seulement pour le delai de mon nouveau modem mais aussi pour les competences des vos conseillers, parce qu'il a fallu appeller plusieurs fois pour qu'ils se rendent compte que finalment j'ai besoin d'un nouveau modem.
Aujourd'hui, j'attends encore mon nouveau modem et j'aimerais bien l'avoir les plus tot possible parce que maintenant, j'ai deux ordinateurs portables sans internet à la maison. ",2
306992,30-DEC-11,29-DEC-11,Jordan,,en,184.147.16.167,jbbeckett@sympatico.ca,14409314,000000122199228,5,4,,5
306993,30-DEC-11,29-DEC-11,Marta,,en,184.144.75.130,aircrew747@sympatico.ca,14403218,000000122191363,5,4,,5
306994,30-DEC-11,29-DEC-11,David,,en,204.101.237.139,jcfaveri@sympatico.ca,14409372,000000122190211,5,1," 
My problem is that my modem must be replaced 
I am now without internet access for about 3 days- 
Why can I not pick one up at a bell store?",
306995,30-DEC-11,29-DEC-11,Werner,,en,65.92.27.245,bruce.devine@sympatico.ca,14404680,000000122199210,5,4,"Tech was very good, polite & knowledgeable. If all of your representatives were as good as this gentleman, I'd be thrilled...sadly this is not always the case",3
306996,30-DEC-11,29-DEC-11,Andrea,,en,64.228.94.238,blpen@sympatico.ca,14404422,000000122205130,4,4,,4
306997,30-DEC-11,29-DEC-11,Jessa,,en,70.27.176.246,rgroulx@bell.net,14414720,000000122189288,5,5,,4
306998,30-DEC-11,29-DEC-11,Vincent,,en,70.53.75.198,4jsand1p@bell.net,14402600,000000122210489,5,5,nothing.,5
306999,30-DEC-11,29-DEC-11,Ericka,,en,76.69.10.32,margojt@sympatico.ca,14411958,000000122212585,5,5,nothing,4
307000,30-DEC-11,29-DEC-11,Kyle,,en,64.231.3.163,camilla.goddard@sympatico.ca,14404852,000000122203884,5,4,,4
307001,30-DEC-11,29-DEC-11,Elsy,,en,64.231.3.163,camilla.goddard@sympatico.ca,14404854,000000122206038,5,4,,4
307002,30-DEC-11,29-DEC-11,Carlos,,en,70.49.231.237,apmckenzie@sympatico.ca,14403700,000000122196750,1,1,get some one who can solve my problem,1
307003,30-DEC-11,29-DEC-11,Adel,,fr,184.148.248.16,pcadot@sympatico.ca,14413860,000000122208673,5,5,"Adel a été d'une patience EXCEPTIONELLE
Merci",5
307004,30-DEC-11,28-DEC-11,Tejaswvi,,en,65.94.51.77,shephill@sympatico.ca,14400498,000000122182009,5,5,nothing,5
307005,30-DEC-11,29-DEC-11,Edgardo,,en,70.49.231.237,apmckenzie@sympatico.ca,14403702,000000122209884,3,3,Still have original problem although the tech did  reinsrtall my bell security.,2
307006,30-DEC-11,29-DEC-11,Suzon,,en,70.26.117.34,k-helmka@bell.net,14410346,000000122193717,4,4,"when i got the internet i was told it   
included the security. then i find out
i have had no protection and that i
have to pay. not happy.",4
307007,30-DEC-11,29-DEC-11,Diddharth,,en,64.228.142.15,rick.hartley@sympatico.ca,14414780,000000122200930,5,2,,4
307008,30-DEC-11,29-DEC-11,Lohith,,en,174.95.47.160,scmcontracting@bell.net,14415608,000000122188202,4,4,,3
307009,30-DEC-11,28-DEC-11,Nes,,en,174.91.8.153,harrison.atalay@sympatico.ca,14392884,000000122175291,1,3,"ability to communicate.
improved delivery on late upgrade.",1
307010,30-DEC-11,29-DEC-11,Ronald,,en,70.31.95.246,franframpton@sympatico.ca,14407578,000000122211712,4,4,"My technician was helpful, but he was a little hard to understand. ",4
307011,30-DEC-11,29-DEC-11,Moez,,fr,70.48.27.147,jacob81@sympatico.ca,14409108,000000122200017,5,5,,5
307012,30-DEC-11,29-DEC-11,Ritwik,,en,67.71.78.146,igravelle@sympatico.ca,14408876,000000122201240,5,5,,5
305400,27-DEC-11,26-DEC-11,Kathy,,en,64.228.140.47,evtelfer@bell.net,14364668,000000122132557,4,4,,4
305401,27-DEC-11,26-DEC-11,Bryan,,en,174.94.36.11,wmars@bell.net,14372222,000000122127959,2,1,"to make it simple, to get  interference out of the computer.And do not let hotmail block a fictief account when ever they like.Not everybody has a IPod or etc.",2
305402,27-DEC-11,26-DEC-11,Luis,,en,69.157.42.154,robertlouparker@sympatico.ca,14370268,000000122133446,5,5,Absolutely nothing. It was a first-rate experience!,5
305403,27-DEC-11,26-DEC-11,Ramzi,,fr,65.92.168.154,giltur@bell.net,14365166,000000122136821,5,5,Tout a été à ma satisfaction.,5
305404,29-DEC-11,28-DEC-11,Nirupa,,en,70.24.25.250,stalg@sympatico.ca,14400840,000000122174962,1,1,"Keep your promisses. Each time we call, we hear a different story or a solution for us. You cheated me out of unrestricted internet previously and lied about it. This time you promissed to remove the modem fees and charge us for 10 month use a ""one time fee"", while increasing the cost of basic internet service. lso in Jan 2012 you will be increasing the rates. I have been your customer for a lot of years. I have been unreasonably patient so far.I will be looking for a new provider if you don't fix this pronto!!

George Stal",1
305405,29-DEC-11,28-DEC-11,Hedi Sadek,,fr,65.94.80.225,nicole.rene.lauzon@sympatico.ca,14398078,000000122174995,5,4,,4
305406,29-DEC-11,28-DEC-11,Arthi,,en,76.69.67.45,john.manikas@sympatico.ca,14394398,000000122174206,1,1,"Call ownership
Your callcentre Is terrible
You transfer customers from department to department without conferencing the call and your customer is forced to explain the issue repeatedly 
",1
305407,29-DEC-11,28-DEC-11,David,,en,70.54.62.55,markin@sympatico.ca,14396856,000000122178022,3,3,I don't think I should have to have a mobile phone or use someone else's phone to get hooked up.  You already have all kinds of identification about me.  A warning would have sufficed with a request to change my password rather that the frustration of being cut off and not knowing what was happening.  Elderly people are not chained to a cell phone like the younger generations.  I do not want a celll phone running my life.  I would like to know when this hacking situation developed and from where.  I pay for a service to have a connection and without warning you cut it off!,2
305408,29-DEC-11,28-DEC-11,Manuel,,en,70.31.134.183,lise62@bell.net,14395846,000000122178177,1,1,this technician was completely rude and hung up the phone in my ear. i called back and spoke with another technician called alex who acutally helped me.,1
305409,29-DEC-11,28-DEC-11,Radhika,,en,76.67.152.185,antonio_2@sympatico.ca,14387948,000000122184482,5,4,,5
305410,29-DEC-11,28-DEC-11,Dinesh,,en,65.95.141.254,lou.agostinho@sympatico.ca,14396020,000000122184037,3,2,Sent the technician to the house and fix the problem the first time.  ,2
305411,29-DEC-11,27-DEC-11,Kranthi,,en,184.151.63.178,2ejdrew@sympatico.ca,14372418,000000122151299,5,5,Hooray!,4
305412,29-DEC-11,28-DEC-11,Sowjanya,,en,65.95.141.254,lou.agostinho@sympatico.ca,14396022,000000122169274,3,3,Was passed on to someone else in another department.,3
305413,29-DEC-11,28-DEC-11,Danielle,,en,74.12.60.203,jljackson@sympatico.ca,14394188,000000122178750,5,5,,4
305414,29-DEC-11,28-DEC-11,Anne-Marie,,en,70.49.134.96,morsdavis@sympatico.ca,14397754,000000122181659,5,4,"No, This one was good.",5
305415,29-DEC-11,28-DEC-11,Stephan,,en,69.159.72.130,hddobing@sympatico.ca,14392916,000000122184550,4,3,,4
305416,29-DEC-11,28-DEC-11,Jacob,,en,174.92.88.137,aszlazak@sympatico.ca,14388078,000000122180478,4,4,,4
305417,29-DEC-11,28-DEC-11,Ronald,,en,70.31.82.40,ing.ctf@bell.net,14393292,000000122180809,5,5,,4
305418,29-DEC-11,28-DEC-11,Balaji,,en,70.31.45.131,nolamacfour@sympatico.ca,14398142,000000122186189,5,5,"P>S> My uncle was Dr. Harvey Cruickshank former Vice President of Bell Canada(around 1970's).I have been a loyal Bell customer for nearly 64 years.In mid December I opened an email from Hotmail Team about the new FLAG.Immediately after,when I clicked MOVE TO..the box with its long drop down list appeared..as expected..but would not go away.I went into every category and it stayed frozen there blocking me from seeing email underneath.I went to websites where other people were reporting the same thing..exactly.I called myself Falcon Feathers and posted request for help.(Nothing)I went through endless website search..could not find help.Called Bell who gave me a number for Microsoft Tech 1-800-668-7975(long chat describing problem said..not us..call this.1-800-386-5550 (MSN I think?)again..not us.I called Bell again,gave remote access through logmein123.They cleared it perfectly...BUT..yesterday I opened another Hotmail Team message..and same problem returned.Could not get rid of MOVE TO.If I click email and forward..it goes away and lets me read the email..but when I click back to inbox..MOVE TO still blocks.Last night I called again..he was able to clear it..again and said he was registering another report.Copied my emails from Hotmail (it began with flag email). Bell is supposed to contact me today by phone.(not yet) So far..the MOVE TO it is still gone,and I have worked through email perfectly normal.Is it the Hotmail Team email..something weird? because other people had written in for help describing EXACTLY THE SAME PROBLEM AFTER OPENING THE FLAG EMAIL.
Thanks, Bell..love you...grrr Microsoft and MSN.Perhaps they did not send me to the right section,but they were the most frustrating attempts to get help and both said not their problem. Who should we contact.Bell service was great Both Times for same problem.First time i even spoke to the ""supervisor"" at the end and told him..thanks Great help.Then..it returned.I know it is nothing to do with my computer.",5
305419,29-DEC-11,28-DEC-11,Sean,,en,174.88.122.20,cdrudd@sympatico.ca,14389400,000000122171589,3,4,,3
305928,27-DEC-11,12-DEC-11,Hency,,en,70.30.18.61,mafrancisco@sympatico.ca,14224136,000000121854134,1,1,"Direct people to the right department or
person in charge
",3
305929,27-DEC-11,23-DEC-11,Insaf,,fr,70.30.178.212,bruno.samson@sympatico.ca,14338836,000000122092667,5,5,Rien,5
305930,27-DEC-11,26-DEC-11,Vijay,,en,174.92.106.42,vaughan.killin@sympatico.ca,14371960,000000122137441,5,5,"Vijay was excellent in helping us hook up our wireless blackberry to the Bell modem.

On a previous and separate issue however, we are still experiencing low sound volumes on some of the movie channels....The volume of the announcer before the movie is fine, but as soon as the movie comes on the volume levels drops enormously and even when turning the volume to maximum (and thereby hearing hiss) we can still barely hear some of the words. It is based on this issue that we may eventually cancel our movie channels as it's not worth paying $21 if you can't hear everything. NOTE: It is based strictly on this insufficient volume issue that we probably would not recommend Bell. 
Vijay answered our ""wireless questions"" fine.",2
305931,27-DEC-11,22-DEC-11,Fairin,,en,174.88.79.227,anne.prichard@sympatico.ca,14325873,000000122065255,2,4,"have a one stop call for customer enquiry.  I had a billing issue and it should have been resolved with one call and I had to call the home phone dept, and the internet dept and maybe even the mobile .",
305932,27-DEC-11,26-DEC-11,Asma,,fr,70.29.201.175,mduhamel000@sympatico.ca,14368448,000000122126249,5,5,on a repondu a mes questions,5
305933,27-DEC-11,24-DEC-11,Nischal,,en,174.95.105.53,joanhut@sympatico.ca,14351972,000000122103080,2,3,,3
305934,27-DEC-11,26-DEC-11,Naim,,fr,69.156.164.14,poirier.girard@sympatico.ca,14369700,000000122135035,5,5,,5
305935,27-DEC-11,26-DEC-11,Karina,,en,64.229.154.183,rpercy@sympatico.ca,14370420,000000122125037,4,4,,5
305936,27-DEC-11,26-DEC-11,Herbert,,en,64.229.154.183,rpercy@sympatico.ca,14370422,000000122127693,4,4,,4
305937,27-DEC-11,26-DEC-11,Jose,,en,69.157.61.236,lmcnish@sympatico.ca,14367614,000000122132202,5,5,nothing,5
305938,27-DEC-11,26-DEC-11,Ronald,,en,76.64.150.121,john.wray@sympatico.ca,14366570,000000122132057,5,5,nothing everything  was excellent,5
305939,27-DEC-11,26-DEC-11,Sihem,,fr,174.93.145.227,jeaneva@sympatico.ca,14366182,000000122129881,3,4,mieux informer votre technicien de la situation en cours.,4
305940,27-DEC-11,26-DEC-11,Sahali,,fr,70.24.235.179,claude.cormier@bell.net,14363398,000000122137086,5,5,,4
305941,27-DEC-11,26-DEC-11,John,,en,50.101.51.226,poorhse@sympatico.ca,14369706,000000122130176,4,5,,5
305942,27-DEC-11,26-DEC-11,Marco,,en,184.145.77.131,green.904@sympatico.ca,14365328,000000122129582,4,5,The matter was dealt with professionly,4
305943,27-DEC-11,23-DEC-11,Rim,,fr,184.145.252.19,simardclaude@sympatico.ca,14347116,000000122084558,4,2,"On m'avait dit que le problème serait réglé dans les heures suivantes. Or, le mardi, 27 déc., le problème n'ayant pas été résolu, j'ai dû recommuniquer. Cette fois, la dame technicienne a réglé le problème. merci. C.S.",4
305944,27-DEC-11,26-DEC-11,Nagender,,en,70.24.163.206,mancini.alexandra@sympatico.ca,14367974,000000122122432,5,5,Shorter wait time ,5
305945,27-DEC-11,22-DEC-11,Kamel,,fr,70.29.136.16,sylvainveillette@sympatico.ca,14336124,000000122070573,4,5,"Offrir un modem à plus autre vitesse.
Mais service non disponible de votre part.
 
En passant, mon adresse internet à changé.  veillette_sylvain@hotmail.com",4
305946,27-DEC-11,26-DEC-11,Ricardo,,en,65.92.94.30,tmneal@sympatico.ca,14371714,000000122136315,5,5,Have someone who speaks better English,5
305947,27-DEC-11,02-DEC-11,Jordan,,en,70.24.113.221,whearl@sympatico.ca,14189136,000000121642451,4,4,,4
305948,27-DEC-11,22-DEC-11,Nayeem,,en,70.48.51.201,valleyavon@sympatico.ca,14336652,000000122070575,5,3,,4
305949,27-DEC-11,26-DEC-11,Madhu,,en,184.145.60.226,paul.dinis@sympatico.ca,14369440,000000122136484,5,5,,5
305950,27-DEC-11,26-DEC-11,Sajid,,en,74.12.146.247,fred.martell@sympatico.ca,14364904,000000122132861,5,5,,4
305951,27-DEC-11,26-DEC-11,Cesar,,en,174.95.22.7,bdruther@sympatico.ca,14362400,000000122131232,4,4,,4
305952,27-DEC-11,26-DEC-11,Meriam,,fr,67.68.82.7,syl.coutu@sympatico.ca,14371376,000000122129270,5,5,,5
305953,27-DEC-11,24-DEC-11,Sam,,en,70.50.202.178,henry.chiu049@sympatico.ca,14351416,000000122111648,5,5,Sam is a knowledgable and enthusiatic representative.,5
305954,28-DEC-11,26-DEC-11,Gustavo,,en,76.64.107.232,rolsontaylor@sympatico.ca,14370346,000000122136910,5,5,,4
305955,28-DEC-11,26-DEC-11,Ibtissem,,fr,69.159.138.107,martrodrigue@sympatico.ca,14368226,000000122127173,4,4,,5
305956,28-DEC-11,26-DEC-11,Jose,,en,174.95.19.59,marylinstead@bell.net,14368262,000000122131582,5,5,Nothing.  Jose was wonderful.  i told him I will stay with Bell because of the service he gave me.,5
305957,28-DEC-11,27-DEC-11,Stephane,,en,174.91.122.148,ksfudge@sympatico.ca,14380258,000000122141749,5,5,,5
305958,28-DEC-11,27-DEC-11,Gloria,,en,174.91.122.148,ksfudge@sympatico.ca,14380260,000000122139792,5,5,,5
305959,28-DEC-11,27-DEC-11,Gloria,,en,174.91.122.148,ksfudge@sympatico.ca,14380262,000000122140387,5,5,,5
305960,28-DEC-11,27-DEC-11,Jay,,en,69.157.65.147,epdickey@bell.net,14376850,000000122154849,4,4,,4
305961,28-DEC-11,27-DEC-11,Daniel,,en,69.156.13.146,lmc333@sympatico.ca,14380734,000000122139848,4,4,Tech support could have reviewed the setup and the problem would have been resolved over the phone.,5
305962,28-DEC-11,27-DEC-11,Ashwini,,en,69.156.92.181,mirada34@sympatico.ca,14382094,000000122151360,5,5,,4
305963,28-DEC-11,27-DEC-11,Ruth,,en,174.91.49.74,peter.park@bell.net,14383198,000000122141472,3,2,I still havea message in my outbox but someone might havea full inbox or somereason,2
305964,28-DEC-11,27-DEC-11,Shashank,,en,184.145.71.15,joanebarnes@sympatico.ca,14379328,000000122156926,5,5,"When I phoned in, I had no idea the difference between a router and wireless modem.  This is all new to me.  Also, I have a home phone with Bell.  I needed to ask about bundling internet with phone phone to get a cheaper price.  I will have to get higher speed internet very soon since I cannot watch videos online without cutting in and out.  I got a D Link router for Christmas and don't know if I can use that instead of paying $49.95 for a new modem.  I have been a Bell customer for a long time.  I thought there would be no fee to make my new notebook computer wireless.",4
305965,28-DEC-11,27-DEC-11,Daniel,,en,76.70.46.119,jamescjant@bell.net,14378710,000000122141855,4,1,"this rep at least stayed with it and finally found an issue that previouse visits in the last three plus weeks did not.Outside underground wire,scheduled to be fixed by tomorrow night.I am not happy that this ongoing issue has taken so long to fix.The next 48 hours will determin if i stay a bell customer,i was looking forward to adding fibe tv,but if i cant have a stable internet and reliable clear home phone,then why should i waste more time and money with your company ??",
305966,28-DEC-11,27-DEC-11,Kaouther,,fr,174.88.65.93,anngranger@sympatico.ca,14373420,000000122145655,4,4,,4
305967,28-DEC-11,14-DEC-11,Mohammed,,en,70.49.18.70,mclaughlin6668@bell.net,14251640,000000121904792,5,5,,5
306462,27-DEC-11,26-DEC-11,Adnan,,en,69.158.179.152,ray.gloin@sympatico.ca,14369898,000000122137083,5,4,"Initial call to Bell - person answeering was somewhat difficult for me to understand . Adrain was competent, courteous andefficient.",5
306463,27-DEC-11,26-DEC-11,Sondes,,fr,65.92.248.5,fredlaroche@sympatico.ca,14364916,000000122123372,5,4,,4
306464,27-DEC-11,26-DEC-11,Charles,,en,174.113.191.164,farkic@bell.net,14364714,000000122125994,2,3,customer service,1
306465,27-DEC-11,23-DEC-11,Deepak,,en,74.14.17.198,pervaiz.kassam@sympatico.ca,14345742,000000122096706,5,5,,5
306466,27-DEC-11,25-DEC-11,Melvin,,en,70.31.38.77,gnr190@sympatico.ca,14357822,000000122118908,5,5,Nothing.  Melvin was very competent and quickly resolved the issue!,4
306467,27-DEC-11,26-DEC-11,Manel,,fr,174.93.130.96,michelebiron@sympatico.ca,14368632,000000122123898,1,1,neilleurs technicien,2
306468,28-DEC-11,26-DEC-11,Zishan,,en,74.12.16.218,jandjcabral@sympatico.ca,14366006,000000122123500,4,5,My system keeps going down and I still don't know why.,5
306469,28-DEC-11,27-DEC-11,Karthika,,en,184.146.146.194,marylwarren@sympatico.ca,14381542,000000122138495,5,5,"not a thing ,the young lady was extremely patient and helpful to me as I am not very computer saavy AT ALL. I thank her VERY, VERY much!",5
306470,28-DEC-11,26-DEC-11,Arthur,,en,70.52.230.18,wilf.thorburn@sympatico.ca,14372174,000000122127881,1,1,"You could have actually arrived when you said you would.  We have been without reliable internet service since December 17.  We have made arrangements for two days for a person to be available for the service technician to gain access to the house.  Still a no show.

You should be getting a bonus from Shaw as you are making them look good.

Some people do not want to use your routers.  You are the ISP and should offer a package that only provides internet to the premise [a simple bridge type modem] for residential customers.  Not everyone wants the style of modem that you offer when you charge for support to try make it work on other than a Bell Freindly sharing network.

The service technitian indicated he would be here on the 26th.  It is now the 28th, and we are working with a borrowed modem.",1
306471,28-DEC-11,27-DEC-11,Mohammed,,en,74.15.60.187,arumstein@sympatico.ca,14373580,000000122150645,4,4,better in depth knowledge of interfering programs,3
306472,28-DEC-11,27-DEC-11,Meriem,,fr,76.68.202.18,mariedy@sympatico.ca,14381348,000000122143512,5,5,,4
306473,28-DEC-11,27-DEC-11,Sonia,,fr,174.88.163.205,fortindupuis@sympatico.ca,14377178,000000122138474,4,4,qu il parle mieux le francais difficile a comprendre ,5
306474,28-DEC-11,26-DEC-11,William,,en,76.69.41.253,deb_wilcox@sympatico.ca,14363968,000000122124401,3,3,"Get right to the problem and find a solution.  This was first call in and there was less info to go on, however, I think more could have been accomplished in the time.  ",4
306475,28-DEC-11,27-DEC-11,Youssef,,fr,76.65.80.76,rachel.chevanelle@sympatico.ca,14383644,000000122140230,4,4,offrir de meilleurs prix que la concurence,3
306476,28-DEC-11,27-DEC-11,Atef,,fr,174.92.229.119,eric.robillard_1@sympatico.ca,14376860,000000122152506,2,1,"J'avais demandé un lien pour activer mon service anti-virus de Bell, je n'ai rien reçu comme prévue par mail, donc je me suis débrouillé moi même, et je dois admettre que cela a été simple du moment que j'ai eu accès sur le site de Bell pour activer mon service antivus sur mon nouvel ordinateur.",3
306477,28-DEC-11,27-DEC-11,Estephania,,en,67.68.12.126,plantguard@sympatico.ca,14383390,000000122141652,5,5,,5
306478,28-DEC-11,21-DEC-11,Yosra,,fr,76.65.120.27,monique.richer@sympatico.ca,14320656,000000122034494,4,1,"Résoudre le problème tel que mentionné par la représentante Yosra, dans les 48 à 72 heures de l'appel. En considérant que c'est le deuxième appel pour le même problème (voir 121949899), la situation est inacceptable après 11 jours d'attente.  ",1
306479,28-DEC-11,26-DEC-11,Leni,,en,65.93.101.88,dawng@bell.net,14363906,000000122131961,5,4,not a thing,5
306480,28-DEC-11,21-DEC-11,Khmaies,,fr,70.30.248.236,gervais.choquette@sympatico.ca,14316348,000000122048927,5,5,,5
306481,28-DEC-11,27-DEC-11,Kanchana,,en,76.66.104.41,david.claridge@sympatico.ca,14375720,000000122141031,5,5,"Nothing at all, except not making the mistake in the first place that necessitated my call.
The lady who I dealt with was excellent. If I was hiring for a customer sevice representative I would hire her away from you.",5
306482,28-DEC-11,22-DEC-11,Ali,,en,69.159.47.171,arthurlevi@sympatico.ca,14326000,000000122080527,3,3,I could not get onto the system to change my password.  I had to call back.  The Technician seemed to be having a bad day.,3
306483,28-DEC-11,27-DEC-11,Seshadri,,en,184.146.143.165,johnsadecki@sympatico.ca,14379500,000000122150379,4,5,,5
306484,28-DEC-11,27-DEC-11,Maher,,fr,69.157.169.77,nosa@sympatico.ca,14382744,000000122159432,1,1,comme ma réponse précédente je suis très insatisfait surtout que j'ai repasser un temps fou en ligne avec le niveau supérieur en le voyant exécuter les mêmes tâches que le niveau inférieur pendant tout le temps de l'appel et pour que finalement il me dit que c'est un problème de carte réseau tout en lui prouvant que la carte réseau fonctionne correctement en la connectant sur un des réseaux non sécurisé.  Je tiens à dire que l'agent baillait sans arrêt en ligne et ceci est très dérangeant pour le client (moi) il avait un ton monotone et sans aucun enthousiasme.  Recevoir un service pareil et des résolutions pareilles m'inquiète en tant que client et surtout en tant qu'actionnaire.  Je suis très insatisfait.,
306485,28-DEC-11,26-DEC-11,Cecelia,,en,70.53.85.22,josiemc@bell.net,14366644,000000122124125,5,5,There's nothing you could have done better. The Customer Service Rep exceeded my expectations. Thank you for the excellent service.,5
306486,28-DEC-11,27-DEC-11,Elmer,,en,69.159.226.163,carey.karen@sympatico.ca,14374580,000000122149111,5,5,,5
306487,28-DEC-11,27-DEC-11,Gustavo,,en,174.88.242.188,richard.mauchan@sympatico.ca,14383992,000000122156768,4,4,,5
306488,28-DEC-11,21-DEC-11,Mohamed,,fr,70.29.192.8,kreannick@sympatico.ca,14318746,000000122040133,1,1,J'appelais pour un modem qui m'était facturer et je n'ai toujours pas reçu le dit modem.  On m'avait promis de l'avoir le semaine de 23 décembre. C'était ok pour moi puisque je suis en vacances et j'aurai eu le temps de l'installer mais là les vacance sont sur le point d'être  terminées et je n'ai pas le modem. Comment puis-je être satisfaite ?,1
306489,28-DEC-11,27-DEC-11,Casey,,en,67.70.68.216,davidheggie@sympatico.ca,14375748,000000122140949,5,4,"You could have solved my account problems with call #1 instead of having me call you 30 plus times to get my account in order.
I believe everything is sorted out - not sure-will wait tosee when I get the next bill ",3
306490,28-DEC-11,27-DEC-11,Chandler,,en,174.90.17.69,bartsellitto@bell.net,14373778,000000122150264,4,4,actually if the order had been entered properly on November 28th (promotion) - there would have been no need to contact your office (Loyality Service)- ,4
307013,28-DEC-11,27-DEC-11,Leslie,,en,66.78.101.72,peterfeig@sympatico.ca,14383214,000000122139720,1,4,"my e-mail account was blocked for a couple of weeks, and i had to speak to several representatives to get the problem resolved. the entire issue was treated with a lackluster attitude from your employees until I finally found an actual professional. The service that Bell provides has become HORRIBLE!!!! im still waiting (and have been for almost 8 years now) for bell to fix a metallic short in my phone line, which causes poor download speeds, but your company doesn't seem to be too motivated to fix the problem. Does anybody actually read this? or are the bad reviews just swept under the carpet. It is issues like these that are motivating me to finally make the switch to Cogeco, it will be a big hassle to get everything switched over, but they seem to offer better service, for less money, and I think it will be better in the long run. I have given Bell several chances to fix my internet, but to no avail. I will give your company until the end of January to contact me with a resolution to this problem, otherwise, expect to cancel my services Feb. 1st. Im sorry for the ultimatum, but it seems like the only way to get anything fixed.",1
307014,28-DEC-11,27-DEC-11,Chamseddine,,fr,76.67.201.102,pierre.paquette@sympatico.ca,14383330,000000122154782,5,5,,5
307015,28-DEC-11,27-DEC-11,Iris,,en,70.49.1.161,tmundell@sympatico.ca,14385936,000000122139926,4,5,"the service staff were great and fixed the technical problem, however it seems to me based on the discussion that the problem with my slow internet service was caused by the speed being turned down at your end ...as I get this from your staff ..hence I would have thought some consideration in terms of the bill would have been an appriopriate next step ...so it should have been forwarded to your customer care centre to review .....",4
307016,28-DEC-11,27-DEC-11,Mary ruksana,,en,184.147.188.28,doneh@sympatico.ca,14376322,000000122146224,4,4,,5
307017,28-DEC-11,23-DEC-11,Brenda,,en,76.64.209.65,david.arlene35@sympatico.ca,14339798,000000122101377,4,4,"I found that the speech of the assisting technician was difficult to understand, at times, throughout the process of getting the help I needed.",4
307018,28-DEC-11,27-DEC-11,Janice,,en,74.14.13.142,ljubisic@bell.net,14380714,000000122144507,4,4,"Out of 4 people I talked to, one person was not wery coopereaive and pleasant, in addition of difficulty to understand her.",4
307019,28-DEC-11,27-DEC-11,Luis,,en,70.24.164.203,fjb33@sympatico.ca,14377120,000000122139178,4,4,nothing,5
307020,28-DEC-11,27-DEC-11,Souhir,,fr,76.68.201.174,reber@sympatico.ca,14383848,000000122159481,4,4,,5
307021,28-DEC-11,27-DEC-11,Sabrine,,fr,69.156.17.123,lepie53@bell.net,14380534,000000122147858,5,4,rien je remercie beaucoup Sabrine ,5
307022,28-DEC-11,27-DEC-11,Kevan,,en,70.51.89.79,juneandrandy@sympatico.ca,14379724,000000122158239,4,4,,4
307023,28-DEC-11,27-DEC-11,Amanda,,en,65.95.57.199,karynekelly@sympatico.ca,14379872,000000122141376,5,5,can't think of anything,5
307024,28-DEC-11,27-DEC-11,Badreddine,,fr,184.145.219.96,gberb@sympatico.ca,14377466,000000122141985,4,4,,4
307025,28-DEC-11,27-DEC-11,Nayeem,,en,174.95.20.169,jj.polakow@sympatico.ca,14379196,000000122149533,4,4,,5
307026,28-DEC-11,24-DEC-11,Sana,,fr,50.100.107.100,fcgb@sympatico.ca,14350806,000000122106254,5,5,,5
307027,28-DEC-11,27-DEC-11,Salvador,,en,70.24.2.102,roger.ferguson@sympatico.ca,14384232,000000122142669,4,4,,4
307028,28-DEC-11,27-DEC-11,Abir,,fr,65.92.170.131,christian.tsang@sympatico.ca,14375014,000000122141711,3,2,"Vous devrez nous donner plus de détails et de précisions sur vos promotions qui ne durent jamais plus qu'une année. Il faut à chaque année que j'appelle pour les promotions et changer de service afin d'obtenir les memes frais. Je trouve cela désolant. Il faudrait nous offrir des promotions à plus long terme pourqu'on puisse prendre une décision si on doit regarder ailleurs et comparer les prix parce qu'en ce moment,vos frais augmentent après la période de promotion qui ne dure qu'une année. ",2
307029,28-DEC-11,26-DEC-11,Michael,,en,70.30.86.99,corinne@sympatico.ca,14363530,000000122129363,5,4,nothing,2
307030,28-DEC-11,27-DEC-11,Anne,,en,65.95.226.146,josylfar@sympatico.ca,14379562,000000122150815,4,5,i had to wait 72 hours for service,4
307031,28-DEC-11,27-DEC-11,Mohammed,,en,69.157.119.55,teri.may@sympatico.ca,14385706,000000122140661,5,5,,5
307032,28-DEC-11,27-DEC-11,John,,en,70.27.123.165,bdolmer@sympatico.ca,14373824,000000122149940,3,3,Find out who screwed up my service and flog the bugger.,3
307033,28-DEC-11,14-DEC-11,Vijay,,en,65.94.96.63,dmszeto@sympatico.ca,14246864,000000121904360,3,3,"Why does billing happen immediately when one adds a feature, yet when one cancel a feature...it takes a few cycles of the billing to resolve?",3
307034,28-DEC-11,27-DEC-11,Jennifer,,en,76.64.79.21,debbrown2@sympatico.ca,14375852,000000122149820,5,5,nothing,5
307035,28-DEC-11,27-DEC-11,John,,en,76.64.1.41,kovaloj@bell.net,14380216,000000122144138,5,4,,5
307036,28-DEC-11,27-DEC-11,Danny,,en,65.92.199.112,sdemarco@sympatico.ca,14384784,000000122151329,3,3,It took 3 calls to be successful.The 1st 2 calls the person could not speak English & after holding for 'ages' the line cut off. AND I should not have to list my cell # to receive service when the default page popped up to say my Account was blocked & needed to report it. AND BEll service should be in Canada & with english speaking operators..very frustrating!!!,3
307037,28-DEC-11,27-DEC-11,Eric,,en,70.50.29.233,kimjarvis@sympatico.ca,14380122,000000122140631,4,4,"To have given me the better deal that Retention Services gave me when I called back in the afternoon to discuss cancelling Home phone service. They gave me Internet for $25.48 unlike this morning call that cost offered was $38.95 for the same services - waived modem fee, 50% off Internet rate as well as including the 25GB + 40 Additional GB.",4
307038,28-DEC-11,27-DEC-11,Murali,,en,184.148.8.31,imac528@sympatico.ca,14378402,000000122151470,3,3,Resolve the problem completely!  Both Murali & Peter were polite & helpful.  I now can receive & send using the ethernet cable.  Will have to see if wireless works as it should.  A technician did come but I would have liked one to have come sooner.,3
307039,28-DEC-11,23-DEC-11,Mukesh,,en,65.95.102.221,jnorman@sympatico.ca,14342586,000000122100377,4,1,Customer service was very good. The problem could not be resolved because of a short circuit in the telephone line.  So there was really nothing further that could have been done via the telephone.,4
307040,28-DEC-11,24-DEC-11,Thitola,,en,174.92.69.42,patterson99@sympatico.ca,14353856,000000122113282,5,5,,4
307041,28-DEC-11,27-DEC-11,Mario,,en,70.49.29.95,j_t@sympatico.ca,14378584,000000122155030,4,5,,4
307042,28-DEC-11,27-DEC-11,Linda,,en,184.145.33.61,rod.carol@sympatico.ca,14384212,000000122144572,4,5,given the proper phone number that was provided to technician,3
307043,28-DEC-11,27-DEC-11,Ahmed Ramy,,fr,174.92.164.237,pphajjar@sympatico.ca,14383462,000000122156758,5,5,,5
307044,28-DEC-11,27-DEC-11,Ronald,,en,174.88.53.129,jn.hannon@sympatico.ca,14379296,000000122159414,5,5,"N/A 

Thank you Ronald.",5
305420,29-DEC-11,26-DEC-11,Darlene,,en,173.33.127.151,mmulcair@sympatico.ca,14368780,000000122131253,5,5,"The first customer representative I spoke to (don't have their name or EMP Id) was cold and rude, and then proceeded to put me on a 5 minute hold for no reason, directly after authenticating my account.  Who knows how long I would have been waiting, as I hung up and called back in.

I then reached EDGE, EMP ID: MZRREY.  He was extremely helpful.  I told him about my previous experience, and how displeased I was, and how I was second guessing if I wanted to become a Bell Customer.  He was VERY apologetic and reiterated the fact that it was extremely unprofessional, and unacceptable.  He was very informative as to my options moving forward.  He then saw he would not be able to facilitate all of my needs, and forwarded me on to Darlene.

Darlene, EMP ID XZ918, was terrific.  She definitely knows what she's doing, and again apologized for my previous experience.  She also reiterated the fact that my past treatment was unprofessional, and inexcusable.  I really appreciated the fact that she seemed to care about the trials I had been through.  She went into detail about the services I was receiving, and what would be my best options for adding Bell Fibe TV.  She really was one of the best customer service representatives I've ever dealt with.  

Whatever it is Darlene does, you guys need to make more or her, or teach her customer service skills across all channels of the company.  She truly was exceptional.",4
305421,29-DEC-11,27-DEC-11,Yousri,,fr,204.101.237.139,crrochat@sympatico.ca,14375376,000000122140542,5,5,,5
305422,29-DEC-11,28-DEC-11,Budala,,en,216.208.58.106,jmabonyi@sympatico.ca,14394206,000000122180404,4,4,improve dial-up speed.  we get 24 kbps,3
305423,29-DEC-11,28-DEC-11,Daniel,,en,74.14.197.239,mdugdale@sympatico.ca,14397124,000000122186460,3,2,Not so much noise.  People talking in the back ground is very distracting.,2
305424,29-DEC-11,28-DEC-11,Sarah,,en,67.70.111.49,dianneveilleux@sympatico.ca,14390822,000000122184614,5,5,"Sarah gave me an excellent service, and was very courteous and efficient. Thank you.",5
305425,29-DEC-11,28-DEC-11,Kristina,,en,184.144.171.63,bbdtown@sympatico.ca,14388314,000000122164855,4,4,Email confirmation of our discussion. ,2
305426,29-DEC-11,27-DEC-11,Aurea,,en,174.89.52.45,chopdog@sympatico.ca,14374962,000000122140874,4,4,Provide retention rewards to longtime customers rather than giving something only when they are ready to switch to another service. You feel like you've been ripped-off for years.,3
305427,29-DEC-11,27-DEC-11,David,,en,74.15.44.52,hendrikpel@bell.net,14378136,000000122143145,5,4,"the transaction summary did not include information about the removal of the ""personal vault"" and the associated cost thereof. 
I like to be sure that it is removed from the package.
I'm also disappointed that a higher speed service is not available in my area. Is it likely that it will become available soon? ",5
305428,29-DEC-11,28-DEC-11,Sana,,en,205.189.194.208,joyu@sympatico.ca,14394554,000000122175145,5,4,,4
305429,29-DEC-11,28-DEC-11,Melissa,,en,174.88.40.220,e.calderone@sympatico.ca,14391194,000000122178437,4,5,"It took a long time to work through the options to get to the correct person. In addition, the time spent on hold was very long. Once I got through to a live voicemail they handled my call professionally and timely and ensured my queries handled completely",5
305430,29-DEC-11,28-DEC-11,Pradheep Kumaar,,en,70.54.62.102,kondracki1981@sympatico.ca,14395286,000000122173094,5,5,Not be on hold for so long.,5
305431,29-DEC-11,28-DEC-11,Souihi,,fr,184.146.247.98,maasselin1@sympatico.ca,14396370,000000122184072,5,4,,5
305432,29-DEC-11,28-DEC-11,Aymen,,fr,65.94.9.157,deniseguindon000@sympatico.ca,14390652,000000122171904,4,4,"Il a bien compris ma demande et ... surprise... service rapide: j'ai reçu mon filtre le lendemain par Purolator. Bravo et Merci! 

Voyez mes commentaires sur le 1er appel que j'ai logé à 14:4039 réf:122171804

",4
305433,29-DEC-11,28-DEC-11,Haythem,,fr,76.64.85.246,llabrecque_5@sympatico.ca,14395916,000000122180442,5,5,,5
305434,29-DEC-11,26-DEC-11,Harjeeth,,en,184.146.159.110,davekluey@sympatico.ca,14363868,000000122132524,5,5,,4
305435,29-DEC-11,28-DEC-11,Med Jeber,,fr,70.55.117.103,cascade@bell.net,14389326,000000122163741,5,5,RIEN DE PLUS,5
305436,29-DEC-11,26-DEC-11,Patricia,,en,70.55.48.230,mueller2998@bell.net,14368919,000000122128187,5,5,,5
305437,29-DEC-11,28-DEC-11,Manel,,fr,64.228.79.149,lise.anctil@sympatico.ca,14395842,000000122174741,4,5,,4
305438,29-DEC-11,28-DEC-11,Hector,,en,65.92.13.119,gerrybrouwer@sympatico.ca,14392288,000000122164213,5,4,,4
305439,29-DEC-11,28-DEC-11,Hemavathi,,en,76.69.207.160,joe.lee@sympatico.ca,14394306,000000122170091,5,5,,5
305440,29-DEC-11,26-DEC-11,Sujay,,en,64.231.148.15,k.thorneycroft@sympatico.ca,14366826,000000122133038,3,2,"The corrective action taken to reinstate our internet hookup worked somewhat for about two days and then the system crashed once again. On Dec 28 I called for help but after trying for about an hour the representative said that he had traced the problem to a faulty external connection following which he made an appointment for a Bell technician to check the external hookup today [29 Dec].It took30 seconds for the tech to give the external hookup OK and to state that the problem was most likely the modem. It was indeed the modem and your technician LIAM installed a new modem,brought everything back on line and I am now a happy Bell Internet customer once again! Please give Liam a pat on the back for his good work.
",4
305441,29-DEC-11,28-DEC-11,Ashok,,en,209.226.108.154,lfant.max@sympatico.ca,14395730,000000122166022,4,5,,5
305442,29-DEC-11,27-DEC-11,Robert,,en,70.26.76.244,patchesp@bell.net,14382998,000000122152257,5,5,,5
305443,29-DEC-11,27-DEC-11,Anthony,,en,70.29.58.67,c.freda@sympatico.ca,14374466,000000122139070,3,,Uderstanding english is not clear and i do not know if it is resolved being charged for usage that i did not use this has been happing to often and the days of usage i was not home. I been with Bell for years and i am not pleased with the internet service of usage that i get charged for that i do not use.,3
305444,29-DEC-11,19-DEC-11,Alpha,,en,76.67.97.205,anitaj30@bell.net,14296942,000000121996821,2,1,Bell representatives don't know their product very well,2
305445,29-DEC-11,07-SEP-11,Melvin,,en,69.157.23.21,rjaekel@sympatico.ca,13172144,000000119713151,5,4,,4
305446,29-DEC-11,28-DEC-11,Jean,,en,69.158.21.174,rrios@sympatico.ca,14399880,000000122181133,5,5,,5
305447,29-DEC-11,22-DEC-11,Bilel,,fr,64.228.82.7,jcqs_rcn@sympatico.ca,14330344,000000122079655,1,1,Ne pas promettre qu'un modem de remplacement sera livré dans les 48 heures quand 6 jours plus tard il n'avait pas encore quitté votre établissement. ,1
305448,29-DEC-11,28-DEC-11,Kathy,,en,65.92.69.179,gbacher@sympatico.ca,14392160,000000122186442,5,4,Person was hard to hear and a little hard to understand,4
305449,29-DEC-11,28-DEC-11,Yosimar,,en,184.146.152.226,mayrobin@bell.net,14397030,000000122180764,5,5,"NO 

Sub point. too bad we can't have the Canadian population service our needs.  ",5
305968,28-DEC-11,27-DEC-11,Estephania,,en,70.51.129.224,s.penner-diamond@sympatico.ca,14384526,000000122140117,4,2,"For the amount of time that my internet goes down in a month- it would be nice to get an explanation as to why it keeps happening, as well as some type of discount on my bill instead of paying full price for a month of services that I did not receive. ",3
305969,28-DEC-11,27-DEC-11,Darwin,,en,184.147.179.32,mschuetz@sympatico.ca,14382372,000000122141416,1,1,,1
305970,28-DEC-11,27-DEC-11,Naveed,,en,70.26.151.210,bdmeek@bell.net,14373822,000000122138548,3,3,"Ensure that the representative knows what the client is referring to. In this case ""Outlook Express"" rather than ""Microsoft Outlook""",5
305971,28-DEC-11,26-DEC-11,Emely,,en,76.69.41.253,deb_wilcox@sympatico.ca,14363970,000000122123441,5,4,"Be sure that internet service is ready to cover peak hours.  That would avoid all the hastle.

I made a mistake on the other survey for William, same day.  I was talking about another call before Christmas.  I think William was a good help.  My apologies.",4
305972,28-DEC-11,27-DEC-11,Lisa,,en,74.15.253.72,gcummings.39@sympatico.ca,14377492,000000122146772,1,1,"The 4 different people I talked to could not figure out that I have two Bell internet services, one in Toronto a new Fibe intallation and one in Apsley ON, about 200 Klm from Toronto that is over the air. The final resolution is that I have to climb to the top of our roof which is all covered in snow and obtain the model and serial number of the reciever/modem so that Bell can figure out what modem I have in Apsley",2
305973,28-DEC-11,27-DEC-11,Abderrahmane,,fr,74.12.247.228,majogj@bell.net,14381122,000000122141262,4,4,Ne pas changer le service,4
305974,28-DEC-11,27-DEC-11,Maria,,en,67.70.83.190,tj_ward@sympatico.ca,14385898,000000122138781,5,5,nothing,5
305975,28-DEC-11,27-DEC-11,Arul,,en,70.27.234.84,jackm1@sympatico.ca,14378632,000000122148433,5,5,,5
305976,28-DEC-11,27-DEC-11,Budala,,en,76.69.102.20,hintonsmith@sympatico.ca,14378172,000000122148304,5,5,All done very well indeed.,5
305977,28-DEC-11,27-DEC-11,Mike,,en,70.31.95.136,ibukhari@bell.net,14378368,000000122146724,5,5,1-800 number for Bell Canada for customer service and technical support.,5
305978,28-DEC-11,26-DEC-11,Leslie,,en,76.68.6.4,jgatley@sympatico.ca,14366288,000000122127233,3,4,"Better phone service. I phoend on Dec 19th. Was treated poorly. Went through several tests including line test, was put on hold for a total of about 25 minutes and was told I would get a call back in 3-6 hours... This wasn't acceptable to me so I asked if there were other options. I was reluctantly told that a new modem would be sent to me that same day |(dec 19). It did not arrive. I phone again on Dec 26th, there was no record of the modem being ordered. I had to explain my problem  many different times( don't understand wha is so difficult to grasp: my modem is not working - no lights are on. The line has been tested and is fine. I need a new modem!) but finally, the CSR I was transferred to (Maryanne, I believe), even though she was not pleasant, did come to the right conclusion and sent someone to replace my modem. The technician was able to come the same day and he was wonderful. My problem is now resolved but it certainly was a long and difficult proces... terrible customer service! I have been a loyal Bell customer for many many years but I am beginning to hate Bell... other options are starting to look good...",2
305979,28-DEC-11,27-DEC-11,Hassen,,fr,184.148.252.134,richard.daigneault@sympatico.ca,14383980,000000122144901,5,5,,5
305980,28-DEC-11,27-DEC-11,Badreddine,,fr,67.68.145.132,monique.hugron@sympatico.ca,14382262,000000122138710,4,2,le problème vient de mon ordi je dois réinstaller un programme,4
305981,28-DEC-11,27-DEC-11,Jose,,en,184.145.73.88,rhol@sympatico.ca,14383960,000000122152112,3,3,I have made multiple calls regarding the speed of my internet. I barely get 500 mps when I should be getting 2 kbps. This operator forwarded my call to a women who provided some info. I finally find out that the lines to my home are not capable of receiving anywhere near that speed. No one in the past calls informed me of that. I am not impressed that I am paying for service that I cannot even get.,1
305982,28-DEC-11,27-DEC-11,Jose,,en,184.145.73.88,rhol@sympatico.ca,14383962,000000122150322,1,1,"I beleive this survey represents the second of three calls that I made that day. The first two, I was disconnected and not called back. No resolution.",1
305983,28-DEC-11,27-DEC-11,Jihene,,fr,70.50.165.168,lessard.r@bell.net,14380550,000000122140471,4,4,"J'aimerais savoir quand Fibe 25 va être disponible dans mon quartier,car j'avais 
30Mgb avec videotron cela était parfait.",4
305984,28-DEC-11,27-DEC-11,Maria,,en,70.26.54.51,dbsport@sympatico.ca,14375794,000000122147643,4,4,,4
305985,28-DEC-11,27-DEC-11,Aymen,,fr,70.51.196.176,annette.gilbert@sympatico.ca,14373418,000000122148295,5,5,Rien de plus.,5
305986,28-DEC-11,27-DEC-11,Yosra,,fr,70.30.170.37,a.maltais@sympatico.ca,14372772,000000122143199,5,5,,5
305987,28-DEC-11,27-DEC-11,Ingrid,,en,74.15.60.130,jaab6@sympatico.ca,14378590,000000122157654,5,5,Mothing,5
305988,28-DEC-11,27-DEC-11,Youssef,,fr,174.93.198.122,micloutier@sympatico.ca,14381998,000000122144141,5,5,,4
305989,28-DEC-11,27-DEC-11,Pascal,,en,74.15.249.192,jimsaddington@sympatico.ca,14379184,000000122153911,4,4,,4
305990,28-DEC-11,27-DEC-11,Makram,,fr,76.66.193.205,nicole.dumontier@sympatico.ca,14382598,000000122153210,5,5,Votre technicien mérite une cote excellente,5
305991,29-DEC-11,20-DEC-11,Mark,,en,76.68.51.214,jan24@sympatico.ca,14307892,000000122012613,5,5,,5
305992,29-DEC-11,28-DEC-11,Claudia,,en,65.93.200.225,wim11@sympatico.ca,14402220,000000122173203,5,5,have the modem unit not break down,4
305993,29-DEC-11,28-DEC-11,Faqria,,en,70.29.124.28,pmsouth@sympatico.ca,14398848,000000122184604,5,5,"The person I chatted with was perfect because she LISTENED to what i was saying - i didn't want remote access control of my computer and she proceeded to verbally describe what to do.  Previously, it's taken longer to argue about no remote access than it did to solve the problem.",3
305994,29-DEC-11,28-DEC-11,Tom,,en,184.147.225.163,g.marinescu@sympatico.ca,14392008,000000122170154,5,5,,5
305995,29-DEC-11,28-DEC-11,Nora,,en,184.147.225.163,g.marinescu@sympatico.ca,14392010,000000122169992,5,5,Have all your agents trained the same you did with the agent that helped me and send e-mails to your customers with any promotions that you have.,5
305996,29-DEC-11,28-DEC-11,Med Mehrez,,fr,65.92.29.148,mcst-jean@sympatico.ca,14397098,000000122179259,5,5,Tout était ok,5
305997,29-DEC-11,28-DEC-11,Serge,,en,184.145.1.186,trevtris@sympatico.ca,14401678,000000122167246,3,3,Some of the items are software issues not sympatico issues. ,4
305998,29-DEC-11,28-DEC-11,Michael,,en,184.148.67.171,acpjas@sympatico.ca,14387350,000000122179203,5,5,,4
305999,27-DEC-11,26-DEC-11,Manoranjith,,en,76.70.90.205,rosswarburton@sympatico.ca,14370398,000000122123444,5,5,,5
306000,27-DEC-11,26-DEC-11,Wayne,,en,174.95.11.107,cbkm388@sympatico.ca,14363098,000000122127909,5,4,,5
304902,22-DEC-11,22-DEC-11,Daniel,,en,184.147.119.123,kenneth.m@sympatico.ca,14318554,000000122057927,1,1,"get a proper address that works, so that the tech. can take control of my computer. lot's more to say, but not enough room, you wouldn't like it anyway because it's the truth.",2
304903,22-DEC-11,21-DEC-11,Priyanka,,en,174.89.60.180,trent.mayers@sympatico.ca,14324192,000000122037086,2,3,it sounded as if email accounts being hacked was almost routine.  I am hoping your reps could convey it is not routine and it is serious.,4
304904,22-DEC-11,21-DEC-11,Amelia,,en,174.95.141.105,mike.em@sympatico.ca,14320442,000000122038854,5,4,Given me the deal I got recently in the first place.  Why do I have to call and complain and threaten to leave before you give me a better deal.  give me your best to start and I'll remain loyal.,3
304905,22-DEC-11,21-DEC-11,Juan Carlos,,en,174.89.130.88,fdave@sympatico.ca,14315802,000000122041576,5,4,Carlos was very helpful. After he got my e-mail functionning I saw that my password had been reset previously however the information had been sent to me be e-mail which could not reach me as the e-mail  had not been functioning. So my call to Carlos would have been unnecessary had the precious expert had contacted me by phone.,5
304906,22-DEC-11,21-DEC-11,Rahali,,fr,76.64.26.232,michelflageol@sympatico.ca,14320406,000000122040842,5,4,me transférer au bon service directement plutôt que de me faire appeler un autre numéro de téléphone.,5
304907,22-DEC-11,21-DEC-11,Jean-Raynaud,,fr,76.64.26.232,michelflageol@sympatico.ca,14320408,000000122043973,5,5,,5
304908,22-DEC-11,21-DEC-11,Daniel,,en,70.27.42.126,alfoley@sympatico.ca,14312140,000000122053432,5,2,"I don't know for I was told it wasn't the ""Server"" that it must be a ""Software"" problem.  All I know is that this problem has just recently happened.",3
304909,22-DEC-11,21-DEC-11,Meriam,,fr,74.15.156.9,proteaudan@sympatico.ca,14321792,000000122048445,4,5,,5
304910,22-DEC-11,21-DEC-11,Mario,,en,70.53.72.43,wkehew@sympatico.ca,14324700,000000122038391,5,5,"I have dealt with customer service representatives from several different companies lately, and I always find Bell to be the most helpful and responsive.",5
304911,22-DEC-11,19-DEC-11,Elsy,,en,65.92.147.166,joan006@sympatico.ca,14300570,000000121987376,5,5,,5
304912,22-DEC-11,21-DEC-11,Christianne,,en,70.51.171.93,hbtang@sympatico.ca,14316842,000000122035943,4,4,hope followup work will be done and all inputs done to update my contract,5
304913,22-DEC-11,20-DEC-11,David,,en,70.48.73.239,carmeli@sympatico.ca,14306292,000000122019359,4,4,,4
304914,22-DEC-11,21-DEC-11,Silvia,,en,74.15.25.65,mike.ryan@bell.net,14320448,000000122042697,5,5,"Ensure all your customer care representatives are as well trained as Sylvia. She demonstrated the capacity to use her knowledge to effectively work through systems, and even software she was unfamiliar with. The previous representative I contacted was not ready to solve the problems I experienced. You also 'NEED' to have a means to contact some other representative when that person is incapable of resolving issues!",3
304915,22-DEC-11,16-DEC-11,Christopher,,en,70.26.10.153,craig.bushey1948@sympatico.ca,14270262,000000121938894,5,5,,4
304916,22-DEC-11,21-DEC-11,Asma,,fr,76.68.180.105,normand.quinty@sympatico.ca,14321042,000000122037738,2,1,être capable de gérer vous même le bloquage de mon adresse courriel au lieu de vous en remettre à Microsoft où j'ai du refaire la démanche seul sur internet,2
304917,22-DEC-11,21-DEC-11,Josue,,en,70.49.29.151,jhkristof@sympatico.ca,14317808,000000122055013,5,5,Absolutely nothing.,5
304918,22-DEC-11,21-DEC-11,Susan,,en,70.31.56.33,wstsw@sympatico.ca,14324742,000000122039978,4,4,"Although my problem was promptley taken care of, I feel it should not have been there in the first place.",4
304919,22-DEC-11,21-DEC-11,Salvador,,en,70.26.117.172,waltie@sympatico.ca,14324552,000000122039394,3,3,,3
304920,22-DEC-11,21-DEC-11,Hector,,en,174.89.100.44,isidore.germain@sympatico.ca,14317212,000000122043450,3,3,You have failed on a number of fronts - too numerous to enumerate,2
304921,22-DEC-11,21-DEC-11,Dana,,en,70.27.136.136,david.stevenson2@sympatico.ca,14314576,000000122039763,2,1,"you try to say you have competitive pricing, yet I am paying 65 for monthly service and primus is offering it at 36.",1
304922,22-DEC-11,21-DEC-11,Joelle,,en,65.93.200.136,grantirwin@sympatico.ca,14316590,000000122036571,3,4,let the customer know that the modem needs to be returned before charging them $75+ tax,3
304923,22-DEC-11,21-DEC-11,Monica,,en,65.95.126.37,david.sweeting@sympatico.ca,14314578,000000122049311,2,4,More knowledge at your end. 40 minutes to fix a password issue on email.  Good grief.,2
304924,22-DEC-11,21-DEC-11,Daniel,,en,70.53.121.25,kandebailey@sympatico.ca,14318404,000000122040054,3,2,I am 76 years old and use my computer for emails and my pictures. My last bill from Bell had an extra charge.Does having my computer on from morning until night make a difference?,4
304925,22-DEC-11,21-DEC-11,Priya,,en,184.144.111.8,bob.gordon@sympatico.ca,14313170,000000122048291,5,5,Nothing. Priya did a great job identifying the problem and implemented the required fix.,5
304926,22-DEC-11,21-DEC-11,Fatma Sawcen,,fr,184.144.178.59,jacques.prevost@sympatico.ca,14317356,000000122034832,4,4,,4
304927,22-DEC-11,15-DEC-11,Manel,,fr,70.53.132.214,sourisdgi@bell.net,14266830,000000121910918,4,3,C'est assez compliqué de trouver la bonne place...votre PC ou internet...qui nous est dit.... pour regler notre probleme de navigation a cause de L'antivirus de Belle....trop lourd.....,3
304928,22-DEC-11,21-DEC-11,Nicole,,en,174.95.191.35,jdeecker@sympatico.ca,14317576,000000122045069,5,5,"Nicole was excellent and corrected a billing error immediately.

I previously tried to resole the problem with Gregory in the chat room ... he was terrible  ... he was not able to even understand a simple usage billing error .. . My follow up call to Nicole resolved the issue in seconds.

I most certainly would never try the chat room in the future.
",2
304929,22-DEC-11,21-DEC-11,Hassan,,en,67.68.35.16,mmadgett@sympatico.ca,14320566,000000122048348,5,5,"I talked with three reps, they all did a great job.  ",4
304930,22-DEC-11,21-DEC-11,Duncan,,en,69.158.30.175,adking@sympatico.ca,14311964,000000122054247,4,4,,4
304931,22-DEC-11,21-DEC-11,Drew,,en,174.88.8.235,simon.bax018@sympatico.ca,14323198,000000122047119,5,5,"In the process I lost all my Hotmail e-mails.  However, after a quick call for assistance I got them all back.  Thanks again for the prompt service.",5
304932,22-DEC-11,21-DEC-11,Abid,,en,69.157.53.105,carmen.dej@sympatico.ca,14313594,000000122045875,5,5,HELP me this...... I went from XP to #7 and had to change from OUTLOOK to WINDOWS MAIL LIFE. My biggest BEEF is that I can longer see my BCC's in the SENT items... Can you suggest a solution???????? carmen.dej@sympatico.ca,5
304933,22-DEC-11,19-DEC-11,Serge,,en,70.49.84.52,megair@bell.net,14302106,000000121981436,5,2,Come and change the modem after the second phone call not the fourth.,4
304934,22-DEC-11,21-DEC-11,Erika,,en,174.91.182.205,cobra_force@sympatico.ca,14314176,000000122042353,4,4,,3
303246,23-DEC-11,21-DEC-11,Andrea,,en,65.95.71.251,colin.bain@sympatico.ca,14314188,000000122039681,1,1,Tech did not show up on due date and when he showed up Thursday the new modem only worked for 4 hours and I had to wait till Friday to fix!,1
303247,23-DEC-11,21-DEC-11,Aprajit,,en,69.156.127.233,myrettepc@sympatico.ca,14320850,000000122055996,5,5,,5
303248,23-DEC-11,22-DEC-11,Amir,,fr,74.15.233.135,kirouacs@sympatico.ca,14331368,000000122078258,5,4,,4
303249,23-DEC-11,22-DEC-11,Anirban,,en,70.26.106.28,linksduo@bell.net,14331868,000000122072254,4,4,better command of the english language,3
303250,23-DEC-11,22-DEC-11,Gregorio,,en,70.29.17.227,hygaard@sympatico.ca,14329904,000000122064467,5,3,seems there was a problem in the 416-465 area code and that may have been the problem. i got back online with not much more effort than simply trying.,5
303251,24-DEC-11,23-DEC-11,Gustavo,,en,174.91.79.57,marj.mckay@sympatico.ca,14344318,000000122091469,5,5,,5
303252,24-DEC-11,22-DEC-11,Achref,,fr,50.100.134.72,paul.pilotte@bell.net,14333926,000000122078170,3,1,arrêter de me dire  je suis désolé mr. pilotte et à bout de ligne aboutir à Rien.,5
303253,24-DEC-11,22-DEC-11,Bilel,,fr,70.53.171.48,theresebuteau@bell.net,14336344,000000122073118,5,5,le problème a été résolu entièrement et le service à la clientèle a été fait avec beaucoup de courtoisie,5
303254,24-DEC-11,23-DEC-11,Michel,,en,70.27.131.6,eydieandbill@sympatico.ca,14340598,000000122094723,4,1,"Not put me on Bell security system it conflicted with my AGV security system an killed my internet explorer and then I was unable to access the internet completely. I had to take the computer to a technician today to have Internet explorer put back on, thissetvice cost me $40.00 I am fed up with Bell's Modems.
This is the third time I have had problems this year and the second new modem.
Please check your records. Michel was very good and polite but I should have been asked if I had another computer security program running before Bell was added. As I said this cost me $40 and a ton of incovenient running around on Christmas eve. ",2
303255,24-DEC-11,23-DEC-11,Methil,,en,174.91.230.99,audrey.prosser@bell.net,14338286,000000122097176,5,5,Have more efficient technicians like i was fortunate to have been able to work with.,5
303256,24-DEC-11,23-DEC-11,Dan,,en,70.29.15.107,georgette_lam@sympatico.ca,14341134,000000122089386,4,2,"Although my computer's problem wasn't resolved, Dan was very polite with me during the whole process.",3
303257,24-DEC-11,21-DEC-11,Dinesh,,en,74.15.150.196,karencastle@bell.net,14318428,000000122056969,5,5,,5
303258,24-DEC-11,23-DEC-11,Abderrahmen,,fr,70.55.180.145,silex@sympatico.ca,14347111,000000122088979,1,1,avoir quelqu'un qui réponde de Montréal au lieu de la Tunisie !,1
303259,24-DEC-11,12-DEC-11,Melvin,,en,70.51.169.160,cvdoane@sympatico.ca,14218078,000000121839111,4,2,We still are experiencing outages for our internet service.,3
303260,24-DEC-11,23-DEC-11,Marc,,en,184.145.50.4,stephen.jarvis@sympatico.ca,14347410,000000122096323,4,1,Helped me solve my problem.,4
303261,24-DEC-11,23-DEC-11,Sana,,fr,70.55.180.145,silex@sympatico.ca,14347113,000000122088655,1,1,me donner les renseignements demandés au lieue de me donner toujours les mêmes HOSTIES DE NO. de tél.,1
303262,24-DEC-11,23-DEC-11,Eya,,fr,70.55.180.145,silex@sympatico.ca,14347115,000000122089189,1,1,me transférer au bon endroit et/ou me donner le bon no.de tél.au lieue de me faire niaiser!,1
303263,24-DEC-11,23-DEC-11,Katrina,,en,174.88.9.227,rainlee@sympatico.ca,14346102,000000122087560,5,5,,5
303264,24-DEC-11,23-DEC-11,Gabriel,,en,65.92.20.53,berger5773@sympatico.ca,14338522,000000122091293,5,5,,5
303265,24-DEC-11,12-DEC-11,Abraham,,en,76.68.76.180,arthur.grant@sympatico.ca,14215994,000000121848941,5,4,Anticipated the problem.  There were two days between the spamming incident(an unsolicited e-mail which e-mailed to everyone in my address book. I e-mailed everyone in my address book within a couple of hours to let them know what would happen.  I immediately changed all my passwords and then two days later I was blocked from my account.  Something else I have never been informed about is the relationship between by sympatico account and hotmail.  What is that relationship.  It was apparently hotmail that blocked my account(that is what I was told).,3
303266,24-DEC-11,22-DEC-11,Krishnan,,en,69.156.152.146,wmgelderblom@bell.net,14337000,000000122067444,5,5,He answered all my questions.  Awesome Job!!,5
303267,25-DEC-11,24-DEC-11,Med amine,,fr,65.92.167.219,jgillesbelcourt@sympatico.ca,14351892,000000122111566,4,,j' attends la haute vitesse pour la région...!,4
303268,25-DEC-11,24-DEC-11,Sharmila,,en,184.144.29.96,lbodor@sympatico.ca,14352538,000000122106811,4,5,,4
303269,25-DEC-11,24-DEC-11,Imran,,en,64.231.63.31,loislee98@sympatico.ca,14352724,000000122102718,5,3,"Not a thing.  Your rep was courteous and more than helpful.  He ended up directing me to the manufacturer of the tablet where I can get advice on receiving and sending email. Due to holidays, this will have to wait until next week.",5
303270,25-DEC-11,23-DEC-11,Skander,,fr,69.156.73.105,andre1250@sympatico.ca,14338020,000000122099480,5,5,"Je crois sincèrement que l'aide de ce monsieur a été grandement appréciée.Quoiqu'il m'a dit que mon problème relevait d'un technicien, il a tout de même réussi à me dépanner. Merci beauciup !",5
303271,25-DEC-11,22-DEC-11,Alex,,en,65.92.234.202,ludmila9@sympatico.ca,14332174,000000122059967,1,2,"you shoud have better trained technician with their work, so they will know what they are doing. thank you ",3
303272,25-DEC-11,24-DEC-11,Leni,,en,70.52.229.137,hawken99@sympatico.ca,14351374,000000122104390,5,5,,5
303273,25-DEC-11,24-DEC-11,Ashwini,,en,70.55.50.240,wsmcc@bell.net,14355716,000000122107797,5,5,none,5
303274,25-DEC-11,24-DEC-11,Wissem,,fr,174.89.222.19,plisi4@sympatico.ca,14354038,000000122111132,5,5,rien de plus,5
303275,25-DEC-11,24-DEC-11,Mohamed,,fr,174.92.217.65,mariette.lepage@sympatico.ca,14352994,000000122105277,2,1,"à un moment, j'ai tout perdu et je n'ai pas pu voir les réponses des questions demandées.Mohamed a été très courtois mais j'ai eu beaucoup de difficulté à le comprendre à cause de son accent.",5
303276,25-DEC-11,21-DEC-11,Vijay,,en,67.70.4.222,rozalia.g@sympatico.ca,14322548,000000122056967,5,5,"Everything was perfect, not complain",5
303277,25-DEC-11,24-DEC-11,Sajid,,en,184.145.75.86,jharris000@sympatico.ca,14351895,000000122112806,5,4,"Figure out why it hadn't been working and just started to when I called. Get clear open lines so we can hear the rep without having everything repeated multiple times.
",4
303278,26-DEC-11,24-DEC-11,Cristobal,,en,174.88.26.58,jmgowan@sympatico.ca,14351962,000000122107272,5,5,nothing,5
303279,26-DEC-11,25-DEC-11,Kota,,en,70.51.220.33,mickyboy@sympatico.ca,14359472,000000122114864,5,5,,5
303280,26-DEC-11,25-DEC-11,Nayeem,,en,74.15.79.42,mikejohns1@sympatico.ca,14359496,000000122119476,4,5,"No problems.
Your agent spoke disernable english and resolved my issue.",5
303281,26-DEC-11,25-DEC-11,Mohamed,,fr,76.67.143.194,rlaflamme9@sympatico.ca,14360224,000000122119354,5,5,M'informer que je payais pour 7Meg et que je recevais 1Meg.,5
303812,22-DEC-11,21-DEC-11,Michael,,en,65.92.135.154,billk@bell.net,14313092,000000122044704,5,4,The problem I had was that Hotmail flagged me as a possible spammer as I sent a couple of emails with multiple recipients to advise them that I am now with Bell and have a new email address. I am also the secretary of a club as well as a regional director of another association and I do at times send emails to all the members to advise them of different information. Your representative told me that he would advise Microsoft and advise them of this. I certainly hope that this problem will be rectified and that it doesn't happen again since the emails that I send are quite important and it's absolutely necessary that the members receive them.,5
303813,23-DEC-11,22-DEC-11,Milo,,en,70.53.227.121,jonij2@sympatico.ca,14330866,000000122067611,1,1,my service is still very slow,
303814,24-DEC-11,23-DEC-11,Chekib,,fr,184.148.207.54,bouthillierthibeault@sympatico.ca,14338760,000000122091460,3,1,"Avoir l'information disponible pour installer le courriel sur une Tablette Android. C'est à dire les bons paramètres du serveur sortant. Avec toutes les nouvelles technologies, il faudrait que vos agents Internet soient plus à jour. J'ai finalement trouvé ma réponse sur un blog. Très professionnel...",3
303815,24-DEC-11,23-DEC-11,Bedre,,en,174.95.23.136,bucciol@sympatico.ca,14338860,000000122100892,4,4,,4
303816,24-DEC-11,23-DEC-11,Diego,,fr,174.95.118.206,amdurre2@sympatico.ca,14337958,000000122085479,5,5,sais pas,3
303817,24-DEC-11,23-DEC-11,Jeff,,en,70.53.28.214,donholden2@sympatico.ca,14340192,000000122093356,4,5,,5
303818,24-DEC-11,23-DEC-11,Methil,,en,70.31.62.139,huferris@sympatico.ca,14341774,000000122083830,5,5,,5
303819,24-DEC-11,21-DEC-11,Sofien,,fr,74.15.151.52,gmbelisle@sympatico.ca,14316502,000000122052293,5,4,,4
303820,24-DEC-11,21-DEC-11,Haythem,,fr,74.15.151.52,gmbelisle@sympatico.ca,14316504,000000122055091,4,4,,4
303821,24-DEC-11,23-DEC-11,Srinivasan,,en,69.159.70.233,globalrelocations@sympatico.ca,14341288,000000122099129,5,5,,5
303822,24-DEC-11,23-DEC-11,Rym,,fr,70.50.124.186,lise.malaison@sympatico.ca,14343664,000000122090032,5,4,rien de mieux tout est parfait merci,5
303823,24-DEC-11,23-DEC-11,Mariem,,fr,70.55.142.180,cbenoit005@sympatico.ca,14339100,000000122084376,5,4,Rien de plus,5
303824,24-DEC-11,23-DEC-11,Alvaro,,en,184.145.115.199,william.munro@sympatico.ca,14348444,000000122101355,4,3,We would like to see both email accounts in the same folder list when either one of us logs into our accounts. ,5
303825,24-DEC-11,21-DEC-11,Rod,,en,209.51.184.10,keith_power@sympatico.ca,14318508,000000122050437,5,5,prevented someone from hacking my email account,4
303826,24-DEC-11,21-DEC-11,Sajid,,en,69.157.154.206,patrole@sympatico.ca,14321346,000000122056631,5,5,nothing!,5
303827,24-DEC-11,22-DEC-11,Preethi,,en,64.229.210.164,brenda.muscatello003@sympatico.ca,14326696,000000122078300,5,4,nothing your technican was very good plus being patient as well-Thanks again for great service,5
303828,24-DEC-11,23-DEC-11,Atef,,fr,174.92.224.12,dupuipau@sympatico.ca,14340296,000000122097808,3,4,"Je ne sais pas ou se trouvait le conseillé, mais il ne parlait pas le québecois, il était parfois difficile à comprendre et il avait de la difficulté à me comprendre.",3
303829,25-DEC-11,24-DEC-11,Sonia,,fr,76.67.88.8,michelle.turcotte@sympatico.ca,14353286,000000122110807,5,5,,5
303830,25-DEC-11,24-DEC-11,Silvia,,en,64.229.83.182,kekw@sympatico.ca,14352294,000000122104754,5,5,nothing,5
303831,25-DEC-11,21-DEC-11,Mel,,en,174.93.48.90,johnpouw@sympatico.ca,14318110,000000122045335,5,5,,4
303832,25-DEC-11,23-DEC-11,Kim,,en,184.151.63.214,jim.noble@sympatico.ca,14342488,000000122094550,1,1,Stop ripping your customers off!!!!!,1
303833,25-DEC-11,24-DEC-11,Samuel,,en,74.12.136.134,the.bourassas@sympatico.ca,14355288,000000122104519,5,5,Give me a trip for 2 to Barbados!,5
303834,25-DEC-11,24-DEC-11,Tyrone,,en,70.52.174.153,gloriallanos@sympatico.ca,14351178,000000122108468,5,4,After 3 Bell technicians came home and 1 week and a half without internet I hope to have access to the internet very soon.....there is no coordination between technicians....,4
303835,25-DEC-11,24-DEC-11,Divya,,en,64.231.214.55,wrhodgson@sympatico.ca,14355708,000000122113158,3,2,Get better wireless modems that travel more than 25 - 30 feet 7 get your techs trained on tablets,3
303836,25-DEC-11,01-DEC-11,Haykel,,fr,70.29.197.36,alfredd@sympatico.ca,14164626,000000121627684,4,4,communiquer,5
303837,25-DEC-11,23-DEC-11,Nes,,en,76.68.105.3,menu@sympatico.ca,14344642,000000122081802,5,5,,5
303838,25-DEC-11,22-DEC-11,Ever,,en,76.67.73.181,redfish@sympatico.ca,14334570,000000122065458,4,3,"Nothing wrong with the actual service, my problem is with Bell's policy. Please make it possible for me to pick up a modem rather than waiting for it to be delivered. I wasted all day Thursday waiting at home for the delivery because I didn't want to miss it and be without internet for another day. If I could have picked it up at a Bell store, I would have had it Tuesday night. I was amazed and disappointed that Bell would not have a better modem replacement mechanism, especially in a large urban centre like Toronto.",2
303839,26-DEC-11,04-DEC-11,Nelson,,en,70.30.18.42,dmontgom@sympatico.ca,14200368,000000121676444,5,5,,5
303840,26-DEC-11,17-DEC-11,Kayla,,en,70.27.33.37,sherriannecrom@sympatico.ca,14287122,000000121964924,,,"I will see if my issue was resolved when I get my next bill. I will truly see if I have indeed saved any money on this new/promo package or I should have gone with another carrier, so I will reserve my opinions until then.",
303841,26-DEC-11,22-DEC-11,Lahouari,,fr,174.91.19.96,raymond.bonneville@sympatico.ca,14334500,000000122073499,4,4,PAS VRAIMENT,5
303842,26-DEC-11,25-DEC-11,Elvis Francisco,,en,70.50.218.78,brenda.cuppage@sympatico.ca,14356532,000000122117991,5,4,,5
303843,26-DEC-11,24-DEC-11,Aivi,,en,64.228.145.204,helenbishop@sympatico.ca,14351392,000000122107012,5,5,,5
303844,26-DEC-11,23-DEC-11,Med nejib,,fr,184.144.242.191,dianieg@bell.net,14340054,000000122094090,5,4,etre en ligne plus longtemps pour option ordinateur,5
303845,26-DEC-11,25-DEC-11,Diddharth,,en,70.53.46.193,dmrt@sympatico.ca,14357298,000000122120576,5,4,,5
303846,26-DEC-11,23-DEC-11,Bettaib,,fr,67.68.104.105,gsgrenier@sympatico.ca,14341432,000000122091112,4,4,Rien d'autres pour le moment. Merci,5
303847,26-DEC-11,22-DEC-11,Houcem,,fr,67.68.182.55,pauline.blanchette@sympatico.ca,14333966,000000122076754,4,4,Peut-être correspondre avec des gens à l'accent québécois serait plus facile,4
303848,26-DEC-11,25-DEC-11,Louis,,fr,74.15.158.109,camille.lili@sympatico.ca,14356612,000000122118408,5,5,Je suis totolement satisfait de l'attitude et de la manière que Louis a réglé notre problème.    ,5
303849,22-DEC-11,21-DEC-11,Manel,,fr,67.68.196.124,poirier-thibault@sympatico.ca,14321708,000000122046696,5,5,La solution résidait de mon côté et les informations fournies ont été utiles,4
303850,22-DEC-11,21-DEC-11,Wajih,,fr,67.68.127.235,guylaine001@sympatico.ca,14316690,000000122045252,5,4,Que le problème se résolue plus rapidement.  Le tout a pris 7 jours.,4
304334,23-DEC-11,22-DEC-11,Eric,,en,70.26.64.106,liz.therrien006@sympatico.ca,14331912,000000122080171,4,,,4
304335,23-DEC-11,22-DEC-11,Gopi Rathinam,,en,76.64.231.225,troy.irvine@sympatico.ca,14336554,000000122058663,5,5,,5
304336,23-DEC-11,22-DEC-11,Amy,,en,184.175.9.74,misczech@bell.net,14333116,000000122068371,1,1,Not kept me on hold so long and honoring the agreement that your last customer care person gave me.,1
304337,23-DEC-11,22-DEC-11,Krutthiga,,en,198.96.223.129,stephanie.griffiths039@sympatico.ca,14335908,000000122072671,3,3,"Hire people that speak English clearly, so I can understand them without asking them to repeat themselves. ",3
304338,23-DEC-11,22-DEC-11,Porushotham,,en,65.95.214.210,tj_ward@sympatico.ca,14336418,000000122071851,4,4,"I wanted to Temporarily Suspend (TS) my Bell services for about 3 months. I tried the Internet website to do this. Could not find the TS page. Used the Search feature, and the page that came up was of very little help, it did not show the navigation path or have a link to get to the correct page. Then tried the help feature, it gave a definition of TS with rules. The rules were only for the cause were you suspend an account, not were the customer requests a the seasonal suspension. And no navigational path or link. I had to phone to get this done. The Service rep did not know about seasonal suspension, had to ask. 
Note - Seasonal Suspension allows me to collect my emails and to send them. 
I would strongly recommend that you update your website to correct these defects. ",4
304339,23-DEC-11,22-DEC-11,Chantal,,en,70.54.2.159,doncarr@sympatico.ca,14328294,000000122073234,4,5,Discuss Bell Mobility as part of the resolution.,5
304340,23-DEC-11,21-DEC-11,Med Mehrez,,fr,174.95.118.166,brazeauf@sympatico.ca,14313290,000000122056058,2,1,Propose une solution qui n'a pas fonctionne.  j'ai du append in tech de  Bell,1
304341,23-DEC-11,22-DEC-11,Yao,,en,174.92.95.76,lecavvali@sympatico.ca,14331712,000000122071142,4,4,,3
304342,23-DEC-11,22-DEC-11,Kim,,en,65.94.196.204,nsdunford@sympatico.ca,14333652,000000122068685,4,4,,4
304343,23-DEC-11,04-DEC-11,Wassim,,fr,67.68.58.77,johnny.drolet@sympatico.ca,14201842,000000121678293,4,5,,4
304344,23-DEC-11,22-DEC-11,Marc,,en,64.231.99.21,johnel1@sympatico.ca,14330834,000000122064256,5,4,Was great to have 2 representatives from Ontario Canada  ,4
304345,23-DEC-11,22-DEC-11,Alfredo,,en,184.145.25.71,puncho.99@sympatico.ca,14321812,000000122058067,5,5,not much,5
304346,23-DEC-11,23-DEC-11,Amine,,fr,174.92.224.184,maxpitte@sympatico.ca,14332718,000000122080755,5,1,"J'attends de vos nouvelles pour réussir à éliminer définitivement les messages que j'ai déjà supprimé, car j'ai été victime de hameçonnage. Merci de  répondre rapidement à ma demande !",4
304347,23-DEC-11,22-DEC-11,Edwin,,en,184.144.71.71,digege@sympatico.ca,14328136,000000122068194,5,3,None,4
304348,23-DEC-11,22-DEC-11,Ever,,en,76.66.161.74,fillion32@sympatico.ca,14328900,000000122066310,3,2,Ever was terrific over the phone so not his issue. Your computer stated my password should have worked but it didn't at my end. Stalemate. My E-mail simply was not working for 6 hours but was working at night. Who knows why? ,4
304349,23-DEC-11,22-DEC-11,Souhir,,fr,76.65.171.88,jessymarcoux@sympatico.ca,14330538,000000122073865,5,5,,5
304350,23-DEC-11,22-DEC-11,Gloria,,en,174.95.23.26,phillip.adler@sympatico.ca,14334106,000000122080356,,1,"Get your records straight. I did not call on Dec. 22,2011. ",2
304351,23-DEC-11,21-DEC-11,Edgardo,,en,64.231.185.4,tammy.costello@sympatico.ca,14323858,000000122053586,1,1,Been able to not contact the person you had been told not to contact!!! due to this being planned 4 weeks prior!!! And then not being able to contact the technician for me to recieve amodem that he was NOT suppose to deliver!!!! Thanks for recking an expensive surprise!!! Rodger's was more than happy to assist in this with no problem's...... very dissapointed as a long term Bell customer,1
304352,23-DEC-11,22-DEC-11,Klai,,fr,69.157.85.62,jfrancoispatrice@sympatico.ca,14330568,000000122071498,2,1,ne pas me faire attendre 15 minutes sans me dire quoi que ce soit sauf votre musique irritante,1
304353,23-DEC-11,22-DEC-11,Brahim,,fr,70.55.142.108,gcbernier@sympatico.ca,14329204,000000122066850,5,5,,5
304354,23-DEC-11,22-DEC-11,Med Rami,,fr,70.52.100.44,laurettebergeron@bell.net,14331628,000000122061884,5,5,Tout etais pârfait,4
304355,23-DEC-11,15-DEC-11,Abdulkarim,,fr,70.29.154.138,souellette_3@sympatico.ca,14266824,000000121924255,4,1,Trouver la solution pour installer le service de sécurité Bell (pour lequel je paie!!!) sur mon portable.,2
304356,23-DEC-11,22-DEC-11,Mariem,,fr,198.96.178.33,pierre.lemay4@sympatico.ca,14334149,000000122059384,5,5,Rien à améliorer. La conseillère fut des plus cordiale et très attentive à mes besoins. Tout fut résolus rapidement et à mon entière satisfaction. Merci Miriem.,5
304357,23-DEC-11,22-DEC-11,Frank,,en,184.145.57.29,minko1964@bell.net,14333100,000000122071196,5,4,,5
304358,23-DEC-11,23-DEC-11,Mohammed,,fr,70.52.7.216,helenpotts@sympatico.ca,14329742,000000122080894,5,5,embaucher des gens comme mohammed,3
304359,23-DEC-11,22-DEC-11,Latregan,,fr,174.95.229.67,stephan.eric@sympatico.ca,14335892,000000122065698,5,3,"Rien. Je voulais payer moins cher mensuellement, l'agent m'a aidé comme il le pouvait. J'ai fait baisser ma facture mensuelle de quelque 8 dollars, c'est quand même mieux.
Le service à la clientèle est satisfaisant.",5
304360,23-DEC-11,22-DEC-11,Deepthi,,en,69.159.18.192,rjkeir@sympatico.ca,14334738,000000122060338,4,4,During the discussion I spoke to 3 different reps and was on hold a lot. The total time on the phone was almost an hour with all the holding time. The reps were very pleasant. The service rep who came to my home was excellent!,4
304361,22-DEC-11,21-DEC-11,Juan,,en,64.231.141.197,slumlord1@bell.net,14323310,000000122051130,5,5,,5
304362,24-DEC-11,23-DEC-11,Anirban,,en,69.156.111.60,dcousins5@sympatico.ca,14339872,000000122092987,5,5,The problem I had was handled very well.,4
304363,24-DEC-11,19-DEC-11,Chantal,,en,174.89.68.143,datta@sympatico.ca,14298350,000000121986998,4,3,"Send an e-mail pertinent to the agreed contract and not with some additional cluses that negate some of the discounts offered.  It ttok another two calls to sort it out and I was repeatedly told, the system generates these messages and the sender does not have full control of the sent message.  The system needs updating.",3
304364,24-DEC-11,23-DEC-11,Mohammed,,en,65.93.198.141,jszelest@sympatico.ca,14342842,000000122093793,5,4,nothing,5
304365,24-DEC-11,23-DEC-11,Ana,,en,50.101.232.31,ed.archer@sympatico.ca,14340368,000000122100870,5,5,No comment.,5
304366,24-DEC-11,23-DEC-11,Leslie,,en,70.24.0.49,patbruce3@bell.net,14345560,000000122083743,4,4,have your operators have a better command of english. and speek more distintly/slowly,4
304367,24-DEC-11,23-DEC-11,Kota,,en,174.95.136.16,chrryave@sympatico.ca,14339338,000000122084440,5,5,Had a hard time understanding the agent especially the first one ,4
304368,24-DEC-11,23-DEC-11,Denice,,en,65.95.221.80,yosef@sympatico.ca,14348604,000000122087704,5,5,none,4
304369,24-DEC-11,23-DEC-11,Robert,,en,74.14.12.244,mcculloughp@bell.net,14344560,000000122085030,5,4,,4
304935,25-DEC-11,21-DEC-11,Andrew,,en,174.88.7.137,rwstrong@sympatico.ca,14322642,000000122035229,5,5,"At first there was a person with a French accent and I said I couldn't understand him and he got upset with me .I was being honest with him and tried not to insult him .I was very pleased with Andrew, he was proffesional , and I could understand him . He was also very knowledgeable about the products. ",5
304936,25-DEC-11,19-OCT-11,Eka,,en,69.158.147.246,tchyde@sympatico.ca,13692390,000000120669920,1,1,finish what you said you would do,1
304937,25-DEC-11,23-DEC-11,Aidin,,en,65.95.9.160,patv-csj@sympatico.ca,14345604,000000122095658,4,4,,4
304938,25-DEC-11,25-DEC-11,Charles,,en,76.68.123.145,roy.singh@sympatico.ca,14354514,000000122114077,3,1,,3
304939,25-DEC-11,24-DEC-11,Myriam,,fr,70.49.95.2,beldi42@sympatico.ca,14349456,000000122108591,5,5,"Myriam a été formidable, patiente, persévérente à trouver une solution à notre problème. Merci beaucoup Myriam pour ta délicatesse",5
304940,25-DEC-11,24-DEC-11,Ronald,,en,174.89.139.86,jordanis@bell.net,14352060,000000122103475,5,5,,5
304941,25-DEC-11,14-DEC-11,Mel,,en,70.27.41.199,jenny.tofflemire@sympatico.ca,14249296,000000121897540,5,5,,5
304942,25-DEC-11,23-DEC-11,Ali,,en,70.26.107.172,bsahota12@sympatico.ca,14338844,000000122091402,5,4,,5
304943,25-DEC-11,24-DEC-11,Kevan,,en,74.15.108.53,janetwarren@sympatico.ca,14351722,000000122111880,5,5,Nothing,5
304944,25-DEC-11,24-DEC-11,Felix,,en,142.142.14.65,cmcmichelle@sympatico.ca,14350028,000000122107070,1,1,"if you hang up in error, please call your client back.  your representative disconnected the call without providing assistance to my problem",2
304945,25-DEC-11,24-DEC-11,David,,en,142.142.14.65,cmcmichelle@sympatico.ca,14350030,000000122108004,2,4,"Prepared the client for the steps that were going to be taken, to ensure they had the proper equipment BEFORE you disable the system and leave them without any services.  ",2
304946,25-DEC-11,24-DEC-11,Afroze,,en,70.48.170.119,mwalters6@sympatico.ca,14353532,000000122111993,5,5,N/A,5
304947,25-DEC-11,24-DEC-11,Romy,,en,76.69.1.32,harry.williams@sympatico.ca,14351368,000000122112377,2,1,In my opinion my Modem should be immediately replaced as it is not functioning properly.,1
304948,25-DEC-11,24-DEC-11,Casey,,en,74.14.18.249,jskhan@sympatico.ca,14352120,000000122104824,5,4,History for all services should be logged in.,4
304949,25-DEC-11,24-DEC-11,Stephanie,,en,76.68.94.197,raybateman@bell.net,14354214,000000122103128,3,3,"What a terrible time I have had with the Internet - Promotions department.  They did not deliver on time, they made multiple orders, they sent several technicians, screwed up the billing of my account - they double billed me by creating more than 1 account.  
The satellite TV, telephone, mobile departments all did a great job installing on time without any issues at all.
The internet is and remains a problem.
Stephanie did a good job but I doubt this horrendous mess is over.
I suspect that Bell internet is rushing headlong to cut off my service, but in the meantime I am paying double for the service due to the double accounts and double billing.
I have been a Bell customer since 1974 and I have never seen such a mess as the Internet department at Bell.  Please just delever the service and I'll pay the bill.  I am sick and tired of spending all of my time on the telephone trying to straighten out the mess Bell made on my account.
So the one thing you could do is train your employees on how to find an existing work order in the system before creating another.  Creating duplicate work orders is wasteful and really creates problems for you and your customers!",2
304950,26-DEC-11,24-DEC-11,Reina,,en,70.27.54.118,mt5@bell.net,14345076,000000122101999,5,4,,4
304951,26-DEC-11,24-DEC-11,Mohammed,,en,69.157.58.55,saravern@bell.net,14354680,000000122113681,4,4,nothing it was done fast and efficent thanks,5
304952,26-DEC-11,25-DEC-11,Ralph,,fr,70.30.150.52,j.thomassin@sympatico.ca,14358124,000000122118455,5,5,Rien,4
304953,26-DEC-11,25-DEC-11,Prem,,en,174.93.31.81,dusica.sur@bell.net,14357374,000000122116135,5,5,"Inquiry was rsolved by PREM and I am very stisfied. He is very eager to help
he knows execly what to do and how to fix it. Thank you so much!",5
304954,26-DEC-11,25-DEC-11,Karina,,en,174.93.31.81,dusica.sur@bell.net,14357376,000000122115799,,,,
304955,26-DEC-11,25-DEC-11,Oscar,,en,70.24.17.107,jumper280@bell.net,14358574,000000122116727,4,5,"Reduce wait time on phone.  But it ws Christmas, so I expected it to be busy.",5
304956,26-DEC-11,25-DEC-11,Mohamed,,fr,70.53.148.221,r.cart@sympatico.ca,14360052,000000122115020,5,5,"Rien , tout a été corrigé avec satisfactions. Merci",5
304957,26-DEC-11,25-DEC-11,Vladimir,,en,70.30.99.130,jpitilli@bell.net,14358518,000000122121630,5,5,,5
304958,26-DEC-11,25-DEC-11,Estephania,,en,76.67.116.162,amoses@bell.net,14356154,000000122114836,1,1,every thing,1
304959,26-DEC-11,25-DEC-11,Porushotham,,en,70.26.10.134,vinnieman@sympatico.ca,14361122,000000122120566,5,5,"it was perfect, thank you",5
304960,26-DEC-11,25-DEC-11,Patricia,,en,76.67.67.47,blakevincent@sympatico.ca,14356452,000000122116975,5,5,The wait time was a bit long,5
304961,26-DEC-11,25-DEC-11,Hema,,en,65.92.103.83,sgs1@sympatico.ca,14360554,000000122120030,5,5,,4
304962,26-DEC-11,25-DEC-11,Noureddine,,fr,76.69.173.68,y.lemire@sympatico.ca,14361262,000000122116999,5,5,,4
304963,26-DEC-11,25-DEC-11,Gustavo,,en,69.158.2.8,helensheehan@sympatico.ca,14357970,000000122119017,5,5,Not one thing,5
304964,26-DEC-11,25-DEC-11,Gustavo,,en,174.92.108.108,horty@sympatico.ca,14358016,000000122117834,5,5,,5
304965,26-DEC-11,25-DEC-11,Edwin,,en,74.15.94.205,gavura1@sympatico.ca,14357692,000000122118354,5,5,nothing all was fast and efficient,5
304966,26-DEC-11,25-DEC-11,Divya,,en,76.70.77.154,alohanuinui@sympatico.ca,14356110,000000122119790,5,5,nothinh - issue was solved immediately,5
304967,26-DEC-11,25-DEC-11,Farfar,,fr,70.49.77.138,yvesgarceau@sympatico.ca,14361290,000000122121574,5,5,"Rien du tout.Tout était parfait.Délai d`attente nul,courtoisie au r.v.",5
304968,26-DEC-11,25-DEC-11,Ronald,,en,74.15.251.176,davidgbrown@sympatico.ca,14357106,000000122116784,5,5,Nothing your Tech was very knowledgeable.,5
304969,26-DEC-11,24-DEC-11,Satish,,en,70.49.231.73,ssthomas5@sympatico.ca,14355026,000000122104703,5,5,,5
304970,26-DEC-11,24-DEC-11,Elsy,,en,74.14.197.160,mikhailpavel@sympatico.ca,14353324,000000122110827,5,4,nothing,5
304971,26-DEC-11,25-DEC-11,Shashank,,en,69.159.14.105,lisaray@sympatico.ca,14358944,000000122120734,5,5,nothing,5
304972,26-DEC-11,25-DEC-11,Preethi,,en,174.93.52.126,rsaffar@sympatico.ca,14360342,000000122120989,5,5,,5
304973,26-DEC-11,25-DEC-11,Amine,,fr,70.29.140.30,blanovaz@sympatico.ca,14356456,000000122119809,4,,Tout c'est bien passé,4
304974,26-DEC-11,25-DEC-11,Estephania,,en,67.70.41.212,y.gebhardt@sympatico.ca,14361260,000000122119190,5,5,,5
304975,26-DEC-11,25-DEC-11,Bryan,,en,70.30.98.132,hankdatank@sympatico.ca,14357922,000000122115880,4,4,we needed a second call to rectify the problem. after that everything was great.,5
304976,26-DEC-11,24-DEC-11,Erick,,en,70.29.45.88,ralyon@sympatico.ca,14354192,000000122111494,1,1,he took almost 3 minutes to type a 5 word sentence after each response very annoying,1
303282,24-DEC-11,22-DEC-11,John,,en,70.49.74.78,gusk41@bell.net,14329560,000000122078348,5,5,,5
303283,24-DEC-11,22-DEC-11,Jamie,,en,76.65.31.197,kirsten.batsford@sympatico.ca,14331370,000000122080507,5,5,No complaints.,5
303284,24-DEC-11,20-DEC-11,Moises,,en,174.95.20.20,pvassil@bell.net,14309926,000000122016561,1,1,Take ownership and not pass the buck.,1
303285,24-DEC-11,20-DEC-11,Pradheep Kumaar,,en,174.95.20.20,pvassil@bell.net,14309928,000000122016826,1,1,Take ownership of the problem and not pass the buck.,1
303286,24-DEC-11,20-DEC-11,Sowmya,,en,174.95.20.20,pvassil@bell.net,14309930,000000122020125,1,1,Take ownership of the problem and not pass the buck.,1
303287,24-DEC-11,20-DEC-11,Med Lassaad,,fr,50.100.107.138,jpnc@bell.net,14308214,000000122019837,5,4,,5
303288,24-DEC-11,22-DEC-11,Yousri,,fr,174.91.229.247,maisondepriere@sympatico.ca,14332316,000000122074093,4,4,,3
303289,24-DEC-11,18-DEC-11,Jessica,,en,64.231.179.111,masenerpida@sympatico.ca,14293330,000000121979805,4,4,"the rep Alvaro was nice & polite & took his time & make sure your happy with his service or help-- most of the time the rep rush you through it.
He is just one a few good one as most of the time I'm not happy with your service.",4
303290,24-DEC-11,19-DEC-11,Jose,,en,67.70.197.61,michel735@sympatico.ca,14302246,000000121983413,5,5,keep it this way amen,5
303291,24-DEC-11,23-DEC-11,Houssem,,fr,184.148.218.17,gabriel.landry@sympatico.ca,14340970,000000122097647,4,5,,5
303292,24-DEC-11,22-DEC-11,Serge,,fr,67.68.224.6,boulac@sympatico.ca,14326654,000000122061460,5,5,,5
303293,24-DEC-11,23-DEC-11,Naveed,,en,69.158.97.157,john.sullivan3@sympatico.ca,14342682,000000122081510,5,5,"Naveed did a superb job of walking me through what needed to be done, as well as doing what needed to be done with the computer itself. I was also very impressed with the technology that made it all possible! Be sure to thank Naveed again for his help, it was much appreciated!",5
303294,24-DEC-11,23-DEC-11,Jay,,en,50.100.70.198,mpelec@sympatico.ca,14345028,000000122085090,4,4,,4
303295,24-DEC-11,23-DEC-11,Alun,,en,74.14.12.192,ed.mcbain@sympatico.ca,14340374,000000122090013,5,5,"I called to find out about a small charge on my bill.  Alun explained everything and went one step further when he turned me over to Victoria.  Between the two of them, they have recomended changes that made a lot of sense and have made me very happy.  You should feel very lucky to have Alun and Victoria, they know their jobs well and show concern for Bell customers, something that is very rare these days.  I have been with Bell for many years and I have no intention of ever changing.  I recomend Bell whenever the opertunity is available.",5
303296,24-DEC-11,23-DEC-11,Catherine,,en,74.12.249.225,redbucket44@sympatico.ca,14346226,000000122082622,1,1,"Call back when you say you will.
Resolve what amounts to a simple problem.",1
303297,24-DEC-11,23-DEC-11,Danielle,,en,76.68.102.173,wgsully@sympatico.ca,14348416,000000122089882,4,5,Danielle's service was exemplary.  The Bell rep (Jella) who called months ago to upgrade our service did not do her job properly.  It was nice to speak to a Canadian customer service rep. I think that Bell really needs to improve their discounts/specials to long time loyal customers like us (over 30 years)..especially since you now have much more competition.,4
303298,24-DEC-11,23-DEC-11,Alvaro,,en,65.92.13.132,f.kyle@sympatico.ca,14340608,000000122084238,5,5,"Very little - perhaps less waiting time.... The improvement over the years is amazing. After four generations of customer, we seem to be able to enjoy what we once had - friendly service.",4
303299,24-DEC-11,23-DEC-11,Cristian,,en,76.64.33.131,alex.drago@sympatico.ca,14337838,000000122092773,1,4,"Keep my email service alive, without upsetting interruptions.",2
303300,24-DEC-11,23-DEC-11,Luis,,en,70.50.178.6,austin.armstrong@sympatico.ca,14338294,000000122091532,5,5,,5
303301,24-DEC-11,23-DEC-11,Mary ruksana,,en,65.95.246.95,cat7@sympatico.ca,14339072,000000122086360,5,5,"It took a little longer than it might have because of the language issue.  It is always difficult to understand the accent in India, especially with a slight hearing problem.  wish we could always be connected with Canada. The girl Mary was really nice and helpful
though",5
303302,24-DEC-11,23-DEC-11,Inobel,,en,184.145.128.165,rsompel@sympatico.ca,14346650,000000122082486,5,5,Nothing,5
303303,24-DEC-11,23-DEC-11,Juan,,en,64.231.188.147,stevereal@bell.net,14347448,000000122099894,1,1,"Bell keeps limiting my download speed!  Why?  They use their tools to claim that my speed is 17MB/sec, but I only experience actual speeds of 700kb/sec to 2.9MB/sec.  When I call and complain this is increased to a maximum of 3.0MB/sec.  I downloaded a 16GB file yesterday with a maximum of 3.0MB/sec only. PLEASE increase my download speed to what I'm paying for, or give me a full refund. I am also complaining to the CRTC about this unfair business practice. I will be switching to Rogers another carrier to obtain the download speeds (actual) that I pay for.  I have tested Rogers (Cable) and the actual download speeds are 4-5 times the best spped that Bell is providing to my location.  Bell uses a Speed Test program that indicates the line speed, which is excellent (14.0 GB to 17.04 GB).  They state this is teh download speed, which is misleading. When I measure the actual ddownload (aggregate download speed)it is obviously being throttled and limited.  During this 1 Hour and 46 Minutes support call the Bell representatives reset and adjusted the speed four times.  The 1st time it was limited to 1.9 MB/sec and after I continued to complain the call was transfered from Level 1 to Level 3 support.  The same test proceedures were performed again, which resulted in teh speed being increased to the maximum of 2.9MB/sec. I have saved the logs and actual download details which I am providing to the CRTC as part of my formal complaint regarding this ongoing issue.  Bell has failed to deliver the download speeds which are stated and promised.",1
303304,24-DEC-11,21-DEC-11,John,,en,64.231.146.216,sdevarajan@sympatico.ca,14322966,000000122055262,5,5,,4
303305,24-DEC-11,23-DEC-11,Omar,,en,207.164.79.70,micheljpcz@sympatico.ca,14344758,000000122081587,5,5,,5
303306,24-DEC-11,23-DEC-11,Diddharth,,en,76.69.127.100,vicwest@sympatico.ca,14348244,000000122100460,5,5,,5
303307,24-DEC-11,23-DEC-11,David,,en,206.172.235.47,mar1190@sympatico.ca,14344150,000000122090897,5,3,better connection and without beeing connected in the middle of my work.,3
303308,24-DEC-11,23-DEC-11,Med Anouar,,fr,65.93.157.119,jose.theberge@sympatico.ca,14342738,000000122086901,5,4,,5
303309,24-DEC-11,23-DEC-11,Juan Carlos,,en,67.68.38.3,treeandtwig@sympatico.ca,14348036,000000122082562,2,,Your staff is rude,2
303310,24-DEC-11,23-DEC-11,Calvin,,en,70.27.46.150,toniandtiffany@bell.net,14347978,000000122093989,4,5,Theres nothing he did an awsome job,5
303311,24-DEC-11,23-DEC-11,Mohammed,,en,70.49.30.173,henrybb@sympatico.ca,14341658,000000122097230,4,4,Everything was OK,5
303312,24-DEC-11,23-DEC-11,Med Anouar,,fr,174.93.234.246,robert.tetreault@sympatico.ca,14346466,000000122098124,5,4,rien,5
303851,22-DEC-11,18-DEC-11,Silverious,,en,65.95.81.211,glenn.whitehouse@sympatico.ca,14291096,000000121979223,5,5,"Have heard of complants related to not being able to understand the representative due to foreign language, etc. In my case this was not an issue as the rep.very well spoken. He knew the proble right a way and followed up the next day. Thanks for the prompt action.",5
303852,22-DEC-11,21-DEC-11,Denis,,fr,184.146.254.235,paradisb@sympatico.ca,14321260,000000122035700,5,5,,5
303853,22-DEC-11,19-DEC-11,Marwa,,fr,184.148.205.172,loulou.deguire@sympatico.ca,14301502,000000121992527,5,4,tout a bien été.......,5
303854,22-DEC-11,21-DEC-11,Yosra,,fr,70.48.27.137,thereseleblond@bell.net,14324030,000000122044943,5,4,,4
303855,22-DEC-11,21-DEC-11,Zeineb,,fr,174.93.233.99,lepape@sympatico.ca,14319040,000000122039482,5,5,Ne  pas m'avoir mit ou installer un supplémentaire de téléchargement sans ma demande.,5
303856,22-DEC-11,21-DEC-11,Kayla,,en,69.158.18.25,tmcguirk@sympatico.ca,14324108,000000122039821,5,5,"The service I received on the phone was very good. In general, I would like products, discounts, etc to be more straightforward so promotions wouldn't disappear, charges be added or removed seemingly at random, and I could just be sure of rates and what I am being charged for without having to call and inquire. I know, it's the way of the world, but aggravating. I don't want to  have to think that much about my Bell bill, or any other bill.",5
303857,22-DEC-11,21-DEC-11,Seshadri,,en,70.52.229.173,schack@sympatico.ca,14322924,000000122050637,5,5,Nothing,5
303858,22-DEC-11,21-DEC-11,Houssem,,fr,70.30.154.226,j.desruisseaux@sympatico.ca,14317262,000000122040554,2,1,"La première chose qu'on me dit c'est que Bell ne peut intervenir car j'utilise le logiciel Thunderbird. Or, le problème n'était pas avec Thunderbird mais avec MSN Microsoft. Premièrement, je trouve inacceptable que Bell ne puisse assurer le service avec Thunderbird car nulle part il est dit que nous ne pouvons utiliser ce logiciel. Il serait temps que Bell se mette à la mode du jour. Mon problème n'a pas été résolu lors de cet appel. C'est lors du 2ième appel, avec Sarra, qui n'a pas été handicapée par Thunderbird, que le problème a été résolu, lequel venait de Microsoft comme mentionné plus haut. ",3
303859,22-DEC-11,21-DEC-11,Francis,,en,70.52.221.60,mhbisson@bell.net,14320348,000000122044125,5,4,Not billed me for something I was not aware of in the first place.,4
303860,22-DEC-11,21-DEC-11,Ashok,,en,65.94.134.152,rejeanne.s@sympatico.ca,14322086,000000122047207,5,4,,4
303861,22-DEC-11,21-DEC-11,Jacques,,en,70.27.2.181,suetat@sympatico.ca,14323688,000000122035509,5,5,,5
303862,22-DEC-11,22-DEC-11,Gregory,,en,76.67.116.31,mdp77@sympatico.ca,14320206,000000122057810,1,1,"I was on the phone for what seemed like forever trying this and trying that with no solution. At some point the call was dropped and there was no call back. I called back sometime later to report the same problem and spoke to a ""Carolina"".  She was able to isolate the problem relatively quickly and the problem was eventually resolved. ",1
303863,22-DEC-11,21-DEC-11,Pavan,,en,65.95.143.202,fcherutti@sympatico.ca,14315792,000000122036745,4,4,,4
303864,23-DEC-11,22-DEC-11,Ravi,,fr,69.157.172.175,pravick@sympatico.ca,14334260,000000122065523,4,5,,4
303865,23-DEC-11,22-DEC-11,Saifeddine,,fr,65.94.9.220,misscorby@sympatico.ca,14333118,000000122063429,5,5,,5
303866,23-DEC-11,22-DEC-11,Hemavathi,,en,184.151.63.186,i.gshelton@sympatico.ca,14329912,000000122071100,5,5,,5
303867,23-DEC-11,22-DEC-11,Frank,,en,70.49.193.68,deborah.reeves@sympatico.ca,14327916,000000122070137,5,5,nothing,5
303868,23-DEC-11,22-DEC-11,Edgar,,en,70.53.228.145,bje114@sympatico.ca,14326510,000000122080188,4,5,,3
303869,23-DEC-11,21-DEC-11,Sondes,,fr,76.67.90.162,j.p.laf@bell.net,14317280,000000122034668,4,4,,5
303870,23-DEC-11,22-DEC-11,Neha,,en,74.14.114.88,oprosper@sympatico.ca,14333734,000000122079010,4,5,"The representative was good, but the phone connection was very bad.",4
303871,23-DEC-11,22-DEC-11,Priya,,en,70.27.74.152,cniznik@sympatico.ca,14327412,000000122063004,3,3,,3
303872,23-DEC-11,22-DEC-11,Ahmed Ramy,,fr,67.68.205.214,yvanblondeau@sympatico.ca,14337178,000000122061714,4,4,"Je me suis apperçu que je payais beaucoup trop chère pour vos services. Je trouve ça injuste d'avoir payé beaucoup plus pour mes services que toutes les autres personnes que je connnais. De plus, j'aurais aimé que Bell m'appel pour m'offir les mêmes services à moindre prix sachant très bien que mon forfait antérieur n'était pas adéquat compte tenu de mon emplacement éloigné et mes besoins mensuels dont vous tenez un registre entre autre pour l'utilisation d'internet.
J'étais tout simplement prêt à tout canceller avec Bell.
Le prix de la ligne téléphonique terrestre est encore trop chère si on
 regarde tout ce qui s'offre ailleurs. 
Ce que j'ai compris, c'est que chez Bell, il n'y a pas de justice dans le sens que pour les même services, plusieurs personnes paie des prix différents. C'est pour ça que vous avez mauvaise réputation auprès de tous. Disons que vous n'avez pas de respect pour le consommateur. Si la compagnie était juste et équitable, elle me rembourserait tout ce supplément d'argent que j'ai payé en trop depuis des années. Et soyez assuré que j'ai vérifié auprès des membres de ma famille, mes amis et même mes voisins pour évaluer les prix payés avant de me prononcer. Mais je sais bien que tout ce que je suis entrain d'écrire ne servira à rien.",1
303873,23-DEC-11,22-DEC-11,Mukesh,,en,70.24.148.26,peter.sheridan@bell.net,14334046,000000122078733,5,5,,5
303874,23-DEC-11,22-DEC-11,Gloria,,en,69.158.35.221,aheff@sympatico.ca,14325506,000000122072357,5,5,,4
303875,23-DEC-11,22-DEC-11,Hanene,,fr,76.64.242.81,A__AUB@sympatico.ca,14325024,000000122066831,5,5,jai ete tres satisfait jai eu reponse a toute les questions la personne qui a repondu  etait excellente,5
303876,23-DEC-11,22-DEC-11,Anne,,en,74.14.38.146,julia_cipriani@sympatico.ca,14331018,000000122072505,5,5,It was a great exchange.,5
303877,23-DEC-11,22-DEC-11,Amine,,fr,174.89.217.45,deramchia@sympatico.ca,14328028,000000122071010,5,4,Avoir l'option internet illimité ,4
303878,23-DEC-11,21-DEC-11,Maurice,,en,69.158.173.171,a.stemarie@sympatico.ca,14311832,000000122058090,5,5,nothing,5
303879,23-DEC-11,21-DEC-11,Mary ruksana,,en,64.229.36.241,purdygood@sympatico.ca,14321814,000000122048025,1,1,"A technician was supposed to arrive between 6-9 pm on Dec. 22nd and no one showed up.  We are continually re-setting the modem...not working well at all.  We may leave Bell.  Had enough.
",1
303880,23-DEC-11,22-DEC-11,Naim,,fr,174.95.248.51,pierrebrochu@sympatico.ca,14334160,000000122064452,5,5,,5
303881,22-DEC-11,21-DEC-11,Mubarak Ali,,en,184.144.28.80,bev.lar@sympatico.ca,14313022,000000122038079,5,4,,3
303882,22-DEC-11,21-DEC-11,Jose,,en,184.147.125.33,rroberts000@sympatico.ca,14322564,000000122051899,5,5,Nothing - service was excellent.,5
303883,22-DEC-11,21-DEC-11,Claudia,,en,74.15.91.246,cdg1@sympatico.ca,14313784,000000122049689,4,5,,4
303884,22-DEC-11,21-DEC-11,Hector,,en,64.228.136.54,mgfield@sympatico.ca,14320336,000000122043556,5,5,,5
304370,24-DEC-11,23-DEC-11,Sarah,,fr,174.93.225.108,gpphaneuf@sympatico.ca,14341368,000000122099028,1,1,Mettre des gens compétents au soutien technique,1
304371,24-DEC-11,23-DEC-11,Sarah,,fr,174.93.225.108,gpphaneuf@sympatico.ca,14341370,000000122099013,1,1,"Vos gens ne connaissent pas de quoi ils parlent et se lancent la balle un et l'autre, sympatico dit que c est le mobile et le mnobile dit que c est sympatico...de parfaits incompétents. j'ai résolu le problèma moi même en essayant différents tests avec mon iphone. Comment ça se fait que vos soit-disant techniciens ne savaient pas quoi faire et que je l'ai trouvé seul, votre service de soutien fait vraiment pitié",1
304372,24-DEC-11,23-DEC-11,Ibtissem,,fr,174.93.225.108,gpphaneuf@sympatico.ca,14341374,000000122087741,1,1,Des gens très polis mais extrêmement limités,1
304373,25-DEC-11,24-DEC-11,Nizar,,fr,70.31.208.169,tonie.delgiudice@sympatico.ca,14347981,000000122102024,5,4,N/A,4
304374,25-DEC-11,23-DEC-11,Duncan,,en,64.228.210.118,rubenb@sympatico.ca,14346668,000000122098171,5,5,,5
304375,25-DEC-11,24-DEC-11,Nizar,,fr,74.14.168.171,duboispierre@bell.net,14350548,000000122106414,4,4,,4
304376,25-DEC-11,21-DEC-11,Khan,,en,70.27.143.159,jus4us.e@sympatico.ca,14318324,000000122036700,5,4,"This transaction was completed in record time , in most cases there is a long waiting time to get to speak with a representative , however Khan answered extremely fast and my problem was quickly solved , Thank you ",5
304377,25-DEC-11,24-DEC-11,Leslie,,en,50.101.233.5,robert.demille@sympatico.ca,14354408,000000122105290,5,4,nothing,5
304378,25-DEC-11,24-DEC-11,Manuel,,en,69.158.89.191,a.harper@sympatico.ca,14348910,000000122102855,4,3,,3
304379,25-DEC-11,24-DEC-11,Vijay,,en,76.64.151.120,lerascanindo@sympatico.ca,14352592,000000122102436,4,4,,4
304380,25-DEC-11,24-DEC-11,Juan,,en,184.145.1.186,trevtris@sympatico.ca,14355458,000000122104871,5,5,No!,5
304381,25-DEC-11,24-DEC-11,Oi Lin,,en,70.55.212.219,xiaogang.ru074@sympatico.ca,14355724,000000122110303,5,5,310-7873 is not reacheable on Dec 24.,4
304382,25-DEC-11,24-DEC-11,Nelly,,en,70.48.215.186,reibling@bell.net,14354282,000000122103085,5,5,nothing,5
304383,25-DEC-11,24-DEC-11,Gautham,,en,99.249.82.152,dherbert@sympatico.ca,14350386,000000122109276,5,2,"In this case, nothing. Gautham did an excellent job!",5
304384,25-DEC-11,22-DEC-11,Diddharth,,en,70.51.89.78,bdmorrison@bell.net,14326289,000000122076441,1,1,"In a period of over 3 hrs, I spoke to 3 IT techs-- all east Indian-- and the first girl I could not even understand.This was a very frustrating experience, so I finally took in my computer in for service and they had the problem resolved in minutes--your techs forgot to connect me to the modem!!!! We pay a good monthly bill for internet service and so far has not been great! It is slow, and often loses conection for a few minutes. Some of our friends are switching back to cogeco.",2
304385,25-DEC-11,24-DEC-11,Rym,,fr,70.53.218.14,jmlavic@sympatico.ca,14351964,000000122102831,4,4,Avoir des gens du Québec ou du Canada qui parlent le français comme nous.,4
304386,25-DEC-11,24-DEC-11,Mahender,,en,67.71.151.102,jvleming@sympatico.ca,14352192,000000122102675,5,5,,5
304387,25-DEC-11,24-DEC-11,Rocco,,en,69.159.63.46,paulwhaling7@bell.net,14353894,000000122102913,5,5,"Nothing,the young fella was very profrssional,the best I ever had with Bell and Bell badly needs many more people like him",3
304388,25-DEC-11,23-DEC-11,Brahim,,fr,184.144.184.22,irene2010@bell.net,14341916,000000122091427,5,5,Tout était parfait. JE VOUS REMERCIE.,5
304389,25-DEC-11,24-DEC-11,Khan,,en,64.231.130.126,bdodds_2@sympatico.ca,14349432,000000122102590,5,4,a little better english,4
304390,25-DEC-11,24-DEC-11,Nelly,,en,70.51.171.247,mark3051@bell.net,14353016,000000122104459,5,5,,5
304391,25-DEC-11,24-DEC-11,Kevin,,en,70.48.168.195,ianhross@sympatico.ca,14351542,000000122109734,5,5,,5
304392,25-DEC-11,24-DEC-11,Haricharan,,en,70.30.53.207,john.carol@sympatico.ca,14352018,000000122111323,3,3,"At the time I was completely satisfied with Haricharan but when I was shutting down my computer later in the evening I received an error message that I possible could not be protected with firewall/anti virus and  was told how to correct the problem but Abigail came on the chat line and took care of the problem for me. So that is the reason I responded with ""somewhat"" for the service with Haricharan but don't know if it was something he forgot to do or something to do with my computer. He did a lot of work for me which I greatly appreciated!!!",5
304393,25-DEC-11,24-DEC-11,Dawood,,en,174.88.202.193,ronhallman@bell.net,14354468,000000122105313,1,1,resolved the issue.  Give me a new phone,1
304394,25-DEC-11,24-DEC-11,Dawood,,en,174.88.202.193,ronhallman@bell.net,14354470,000000122105992,1,1,Resolve the issue by providing a new phone,1
304395,25-DEC-11,24-DEC-11,Mohamoud,,en,74.12.174.84,gilyoung@sympatico.ca,14351144,000000122113880,5,5,"Exceptional communication and assistance.

Many thanks and Merry Chistmas.

Gilbert",5
304396,25-DEC-11,24-DEC-11,Rocco,,en,184.145.105.200,brentsteele@sympatico.ca,14349632,000000122103666,5,5,Wait time of approximately 7 minutes could be reduced.  ,4
304397,25-DEC-11,24-DEC-11,Prem,,en,174.92.154.57,eurosphere@sympatico.ca,14350734,000000122106285,5,5,,5
304398,25-DEC-11,24-DEC-11,Elsy,,en,174.92.142.7,kmckerlie1@sympatico.ca,14352404,000000122107065,5,5,,4
304399,25-DEC-11,24-DEC-11,Med Taher,,fr,70.49.53.15,gaston.boileau@sympatico.ca,14351034,000000122112299,4,4,rien de plus le technicien a fait le trvail,5
304400,25-DEC-11,22-DEC-11,Rabeb,,fr,184.144.136.251,ffarza@sympatico.ca,14328874,000000122060964,5,4,,4
304401,25-DEC-11,24-DEC-11,Colleen,,en,184.146.116.155,steve.moo@sympatico.ca,14355084,000000122107987,5,5,currently is is good,5
304402,25-DEC-11,23-DEC-11,Kamel,,fr,184.148.242.158,trudely@sympatico.ca,14348066,000000122096555,5,5,"Absolument rien, lors de cet appel j'ai été parfaitement 
servie par votre conseiller et j'ai pu sauver mon honneur de grand-mère aux yeux de mon petit-fils.
Nette amélioration du service à la clientèle chez Bell",4
304403,25-DEC-11,24-DEC-11,Med Wacef,,fr,184.151.115.125,nicova@sympatico.ca,14353638,000000122105538,5,5,,4
304404,25-DEC-11,24-DEC-11,Vijay,,en,67.70.85.212,dng47@sympatico.ca,14350464,000000122112805,1,2,"Dear Sir,
The initial technician could not provide any solutions to resolve the matter.
Although, he was very polite, and promptly had a senior tech. call back.
The senior tech. was quickly able to point us in the right direction.
Although, there should not of had to of been a tech. call  at all!
Why!    The necessary information in Bell's Web Mail should be apparent, and it is not!
Creating a folded is clear on the left of the screen.    To remove it, is not even close.
Also, we have numerous troubles with the speed of the connection continuously.
The senior tech. said it was out of his hands.    We are paying for something we don't have access to.
Till today, there are numerous troubles with the Web Mail accounts.    All of them.
I hope this helps.    It would be nice if you had your Admin. call us please.
Thank you.",1
304977,22-DEC-11,15-DEC-11,Ridha,,fr,70.53.212.14,myriam-christine@sympatico.ca,14264480,000000121912201,4,4,,4
304978,22-DEC-11,21-DEC-11,Luis,,en,76.64.13.206,magw_9@sympatico.ca,14319620,000000122044234,3,2,It Appears the trouble was beyond Bell. I encountered difficulty with the computer itself,4
304979,22-DEC-11,21-DEC-11,Loyda,,en,70.54.96.56,marbarbeaver@sympatico.ca,14319712,000000122040480,4,4,It took a long time time to get the computer up and running.There are still some gliches to iron out.,4
304980,22-DEC-11,15-DEC-11,Rym,,fr,96.21.8.83,jbisson2009@bell.net,14261436,000000121911064,5,5,,4
304981,22-DEC-11,21-DEC-11,Elvis Francisco,,en,65.93.161.195,ron-mar@sympatico.ca,14322476,000000122046240,5,4,,4
304982,22-DEC-11,21-DEC-11,Cecile,,en,65.95.49.56,kasrahajari@bell.net,14318460,000000122050126,3,3,,1
304983,22-DEC-11,21-DEC-11,Camille,,en,65.92.160.146,feldstein1@sympatico.ca,14315814,000000122057099,5,5,"The technician was fabulous. 
As for answer #4, I would never recommend Bell simply because of the horrible experiences I have had with Bell Mobility.",1
304984,22-DEC-11,20-DEC-11,Ali,,en,74.15.60.101,fschilder@bell.net,14307270,000000122016117,5,5,Nothing. It went just fine,5
304985,23-DEC-11,22-DEC-11,Cathrine,,en,70.51.97.234,kidbouffard@sympatico.ca,14331340,000000122077226,5,4,,4
304986,23-DEC-11,22-DEC-11,Gerardo,,en,76.64.101.166,mkhendriks@sympatico.ca,14333158,000000122080536,4,5,nothing,5
304987,23-DEC-11,21-DEC-11,Veerapuram,,en,70.52.146.85,kmahler@sympatico.ca,14318710,000000122051648,3,3,"a notice keeps popping up saying I must set my browser to enable cookies?
how do I do that?",5
304988,23-DEC-11,22-DEC-11,Anthony,,en,184.144.128.166,pfitzmaurice@sympatico.ca,14334070,000000122062803,5,5,Can't think of anything. My service rep did an excellent job.,4
304989,23-DEC-11,22-DEC-11,Mathew,,fr,76.69.105.234,mimi.jos@sympatico.ca,14333084,000000122073272,4,4,,5
304990,23-DEC-11,22-DEC-11,Borhen,,fr,64.229.102.172,marquis.gilbert@sympatico.ca,14332588,000000122071796,2,1,,3
304991,23-DEC-11,22-DEC-11,Sourour,,fr,70.30.152.43,jeanquirion@sympatico.ca,14330428,000000122058967,5,5,,5
304992,23-DEC-11,22-DEC-11,Tshering,,en,76.68.81.195,camty@sympatico.ca,14326904,000000122058981,5,5,"Nothing yhe representative wa very helpful and patient.








",5
304993,23-DEC-11,22-DEC-11,Tejaswvi,,en,70.26.127.139,sandra47@sympatico.ca,14335266,000000122075549,5,5,,5
304994,25-DEC-11,24-DEC-11,Madhu,,en,174.91.79.45,jwlund@sympatico.ca,14352206,000000122106217,5,5,From my current experience both technicians were pleasant and professional. I could not ask for anything more.,5
304995,25-DEC-11,23-DEC-11,Elsy,,en,69.158.48.98,robbiewood@sympatico.ca,14346438,000000122100963,5,3,,5
304996,25-DEC-11,24-DEC-11,Sarra,,fr,67.68.146.197,rlcf@sympatico.ca,14354372,000000122102737,4,5,rien de +,5
304997,25-DEC-11,24-DEC-11,Gustavo,,en,174.91.28.220,paul.archbold@sympatico.ca,14353866,000000122112457,4,4,nothing,4
304998,25-DEC-11,22-DEC-11,Cindy,,fr,65.92.83.57,insect@sympatico.ca,14329988,000000122079983,5,5,,5
304999,25-DEC-11,24-DEC-11,Arun,,en,67.71.83.24,irenemil@sympatico.ca,14351592,000000122113042,5,5,nothing to complain about,5
305000,25-DEC-11,24-DEC-11,Matthew,,en,74.14.97.225,dmahadeo@sympatico.ca,14350460,000000122110382,1,1,"slow speed, and found out that bell been stealing my money for over 10 years, but the can only give a refund for 1 year. If your tech. department told me that its only possible to get 3MBS and I was paying for 7MBS for over 10 years, that says to me that bell stole my money for over 10 years and dont weant to give it back. Just shows why the government needs to allow american companies to come into Canada and show Bell what provinding a service means.",1
305001,25-DEC-11,24-DEC-11,Daniella,,en,69.158.22.91,davidgeldart@sympatico.ca,14350256,000000122113960,5,5,,5
305002,25-DEC-11,24-DEC-11,Venkatesh,,en,174.88.90.82,jeanlynne1@bell.net,14351820,000000122102550,5,5,None...problem resolved quickly.,5
305003,25-DEC-11,21-DEC-11,Andrew,,en,174.88.7.137,rwstrong@sympatico.ca,14322644,000000122035716,5,5,,5
305004,25-DEC-11,21-DEC-11,Andrew,,en,174.88.7.137,rwstrong@sympatico.ca,14322646,000000122035698,5,5,,5
305005,25-DEC-11,04-DEC-11,Minh-Trang,,fr,67.68.182.159,lapoinlo@sympatico.ca,14202278,000000121674622,5,4,,4
305006,25-DEC-11,23-DEC-11,Duncan,,en,174.95.181.20,gbowes@sympatico.ca,14341044,000000122096870,5,5,Nothing!,5
305007,25-DEC-11,22-DEC-11,Madhu,,en,69.158.18.231,brunoaudet06@sympatico.ca,14326778,000000122078388,5,5,Mandhu tried his best with the results speaking for itself...,5
305008,25-DEC-11,22-DEC-11,Jamie,,en,174.95.226.75,lloydbrereton@sympatico.ca,14331938,000000122072277,5,5,There was really nothing that needed improving.,5
305009,25-DEC-11,24-DEC-11,William,,en,70.31.81.50,j139@bell.net,14351646,000000122112256,5,5,,4
305010,25-DEC-11,24-DEC-11,Shirin,,en,67.68.183.193,nickandjo@sympatico.ca,14353620,000000122102658,4,4,,4
305011,25-DEC-11,22-DEC-11,Manuel,,en,70.50.90.207,ar.daddazio@sympatico.ca,14325968,000000122059100,5,5,,4
305012,25-DEC-11,23-DEC-11,Remi,,fr,174.89.228.47,claudine_simard99@sympatico.ca,14339416,000000122091082,4,4,,4
305013,25-DEC-11,23-DEC-11,Gregorio,,en,174.91.79.251,marc004@sympatico.ca,14344176,000000122088365,4,4,Whole process could have been quicker from my point of view although not sure if that was physically possible.,4
305014,26-DEC-11,23-DEC-11,Youssef,,fr,76.65.87.15,mpmaltais@sympatico.ca,14345030,000000122082247,4,4,,4
305015,26-DEC-11,23-DEC-11,Julio,,en,70.29.30.165,vjay@sympatico.ca,14348290,000000122085148,5,5,,5
305016,26-DEC-11,23-DEC-11,Yaseen,,en,70.29.30.165,vjay@sympatico.ca,14348292,000000122084151,5,4,,5
305017,26-DEC-11,24-DEC-11,Sriram,,en,174.89.68.74,rd.lamothe@sympatico.ca,14354244,000000122102408,2,2,Given me a better option then to go out and buy a new modum.,2
305018,26-DEC-11,25-DEC-11,Aymen,,fr,76.64.236.247,jalabbe@sympatico.ca,14358182,000000122115182,5,5,Rien!...Satisfait à 100%,5
305019,26-DEC-11,25-DEC-11,Ashwini,,en,24.146.18.18,marbrys@bell.net,14359144,000000122120925,4,5,,5
305020,26-DEC-11,24-DEC-11,Seshadri,,en,174.94.18.39,norm.smith@sympatico.ca,14353682,000000122113222,4,2,The service rep did what he could do and provided and honest assessment of the problem (which is a line capacity issue and not something he could rectify).,3
305021,26-DEC-11,23-DEC-11,Imran,,en,184.145.15.212,noreen@sympatico.ca,14345324,000000122082947,5,5,Nothing,5
305022,26-DEC-11,24-DEC-11,Karthika,,en,174.88.200.211,tishsachan@sympatico.ca,14347900,000000122102034,3,1,when I was told they were calling in the morning and they didn't I was not pleased. Then calling on Christmas Eve and Christmas morning not happy again. It has been around 4 weeks where we were without internet and I am still paying for it??????????? what will be done about that? Lets see if it is fixed when they come on the 28th... ,3
305023,26-DEC-11,25-DEC-11,Mohamed,,fr,76.71.202.150,gaetanf4@sympatico.ca,14357654,000000122119477,5,5,rien,4
305024,27-DEC-11,26-DEC-11,Zied,,fr,69.157.225.154,marcel046@sympatico.ca,14368026,000000122135351,5,5,,5
305025,27-DEC-11,26-DEC-11,Ahmed,,fr,174.93.149.9,couture.lussier@sympatico.ca,14363548,000000122125857,5,5,,4
303313,24-DEC-11,23-DEC-11,Irfan,,en,184.144.40.96,maxthedog180@bell.net,14344520,000000122097867,5,5,,5
303314,26-DEC-11,21-DEC-11,Priyanka,,en,174.88.15.245,a9fisher@bell.net,14311840,000000122040076,4,4,"Polite, patient lady helped me. Thank you.",5
303315,26-DEC-11,25-DEC-11,Dheeraj,,en,70.50.6.227,lynne.mccoll@sympatico.ca,14359064,000000122116811,5,5,suggested changing the password sooner. ,5
303316,26-DEC-11,24-DEC-11,Ahmed,,fr,76.67.169.204,manonforget@sympatico.ca,14352924,000000122102947,5,4,,5
303317,26-DEC-11,23-DEC-11,Hanen,,fr,70.53.250.238,helenejalb57@sympatico.ca,14341636,000000122084352,2,2,j'avais demandé de mettre en français et je me suis retrouvé à avoir en anglais pour mes informations. Mon e-mail avait déblocqué mais pas sauvegardé. C'était à recommencer.,2
303318,26-DEC-11,23-DEC-11,Insaf,,en,65.94.80.70,y.plourde@sympatico.ca,14348560,000000122088321,5,5,,4
303319,26-DEC-11,19-DEC-11,Priya,,en,174.95.151.89,john.ross066@sympatico.ca,14300642,000000121988040,3,2,.i amstill not receiving any mail.,2
303320,26-DEC-11,22-DEC-11,Emmanuelle,,fr,174.94.91.202,jimmy12@bell.net,14330610,000000122072196,2,2,"voulez svp communiquer avec moi mon probleme n'est pas resolu.

jimmy genereux 514-326 -9879 
  ",3
303321,26-DEC-11,22-DEC-11,Badreddine,,fr,67.68.89.72,daniellemario@sympatico.ca,14327720,000000122073719,4,4,"Continuez a dire aux conseillers d'être tres patients avec les personnes comme nous, qui ne comprenont pas tres bien l'informatique et les composantes et l'internet et les telephones ... merci",4
303322,26-DEC-11,21-NOV-11,Diana,,en,70.49.16.175,pruffolo@sympatico.ca,14053408,000000121374949,5,5,,4
303323,26-DEC-11,24-DEC-11,Harjeeth,,en,64.231.177.197,baxec@sympatico.ca,14349416,000000122109845,1,1,"I had to speak to three people and spend 1.5 hours to resolve a simple email set up issue on my ipad. If you are going to offshore your call centres, please train agents in sentence structure and communication style comprehension in addition to language. Also, this is the second time I had to complete this survey as it would not submit the first time. Irritating.",1
303324,26-DEC-11,23-DEC-11,Louis,,fr,70.30.171.251,fontaine.roberge@sympatico.ca,14340780,000000122092635,5,4,,3
303325,26-DEC-11,23-DEC-11,Wafa,,fr,70.30.171.251,fontaine.roberge@sympatico.ca,14340782,000000122091919,5,4,,3
303326,26-DEC-11,24-DEC-11,Haricharan,,en,76.64.125.72,north9164@sympatico.ca,14353696,000000122108861,5,5,"The Representative know his way around a computer. Great job. Thank.
",5
303327,26-DEC-11,25-DEC-11,Rahman,,en,74.14.144.242,murlong@sympatico.ca,14359622,000000122115924,5,5,Nothing. I was made to feel that my concern was important to someone other than me.,5
303328,26-DEC-11,25-DEC-11,Ricardo,,en,70.49.108.76,addion@sympatico.ca,14356012,000000122120837,5,5,nothing butexperienced may problems with your customer service re cell and house phone,5
303329,26-DEC-11,25-DEC-11,Med Anouar,,fr,174.89.87.197,lavc01@sympatico.ca,14358868,000000122118128,2,2,J'ai trouvé la solution moi-même. Au lieu de me référer à apple mieux réfléchir,3
303330,26-DEC-11,22-DEC-11,Juan Carlos,,en,70.48.57.68,newebb@bell.net,14333506,000000122077581,1,1,Had a technician that was willing to work with us to deal with the intermittent bell service (which we have never experienced in two years).  His solution was to purchase a booster for a signal of which I directly connect to the router.,2
303331,26-DEC-11,21-DEC-11,Gabriela,,en,69.156.98.216,edsykes@sympatico.ca,14315434,000000122043927,4,4,Where did the password go??? Did you remove it??,3
303332,26-DEC-11,22-DEC-11,Nemri,,fr,174.95.244.137,lafontaineles@sympatico.ca,14331556,000000122061356,5,5,aucune autre actions totalement satisfait,5
303333,26-DEC-11,23-DEC-11,Karen,,en,184.145.82.243,bill.henbest@sympatico.ca,14338600,000000122082737,4,4,,4
303334,26-DEC-11,17-DEC-11,Jose,,en,70.29.91.128,denisedavis@sympatico.ca,14281386,000000121959547,5,3,"my problem was only fixed for a short 
time.  I also have a problem with my
windows and my system is extremely slow.",4
303335,27-DEC-11,26-DEC-11,Ajay,,en,184.147.185.245,etgrandma2@sympatico.ca,14364648,000000122127208,5,5,Nothing really.  ,5
303336,27-DEC-11,26-DEC-11,Chenrup,,en,76.75.181.75,lborthwick@sympatico.ca,14367318,000000122127623,4,4,,3
303337,27-DEC-11,26-DEC-11,Oscar,,en,74.14.56.217,ann.moses@sympatico.ca,14362048,000000122123383,1,1,Oscar was rude and blamed our problem on the computers.  As it is my Son helped to solve this issue.... I would not recommend you to anyone!   ,1
303338,27-DEC-11,26-DEC-11,Robert,,en,76.69.21.235,klockhar@sympatico.ca,14367082,000000122129662,5,5,,5
303339,27-DEC-11,17-DEC-11,Samantha,,en,65.94.189.220,sybillefraser@bell.net,14287446,000000121954445,4,4,,4
303340,27-DEC-11,26-DEC-11,Cindy,,en,74.15.2.105,josymongeon@sympatico.ca,14366646,000000122134057,5,5,,4
303341,27-DEC-11,26-DEC-11,Andrea,,en,76.69.151.55,rick.y@sympatico.ca,14370104,000000122136467,5,5,,5
303342,27-DEC-11,26-DEC-11,Sabha,,en,70.49.231.125,vipacrylic@bell.net,14372022,000000122125034,5,5,nothing,4
303343,27-DEC-11,26-DEC-11,Lilian,,en,70.26.103.212,mzerafa@sympatico.ca,14368982,000000122128248,5,5,,5
303344,27-DEC-11,26-DEC-11,Padmanaban,,en,174.92.104.69,scorcher2day@sympatico.ca,14370770,000000122129945,5,5,,5
303345,27-DEC-11,26-DEC-11,Andy,,en,70.48.217.84,johnxsue@sympatico.ca,14366588,000000122127997,5,4,people living in canada,4
303346,27-DEC-11,26-DEC-11,Pascal,,en,76.69.54.138,lilmack@sympatico.ca,14367492,000000122130598,4,,Several calls were made by me recently to correct billing problems...have not been rectified to date...VERY frustrating and time consuming for me.  Apparently next  bill will show correction...I am not holding my breath.  Staff is always courteous but need to make sure all areas have been covered and explained thoroughly..Portable staff needs to comunicate with DSL staff...,
303347,27-DEC-11,26-DEC-11,Srinivasan,,en,65.95.108.211,chris_lloyd@sympatico.ca,14363308,000000122128386,5,5,"Nothing, no issues, problem fully resolved in a few minutes.",5
303348,27-DEC-11,25-DEC-11,Ksouri,,fr,70.52.105.226,joden09@bell.net,14358426,000000122115503,5,5,,5
303349,27-DEC-11,26-DEC-11,Mahender,,en,174.89.196.34,bkraemer@sympatico.ca,14362622,000000122128616,5,5,Increase the number of tech support personnel available to diminish customer wait times before live contact... especially during peak holiday periods.,4
303350,27-DEC-11,26-DEC-11,Sabrine,,fr,67.68.177.88,micil@sympatico.ca,14368662,000000122129979,5,4,"C'était la deuxième fois que j'appelais pour le même problème. Et ce fut l'appel le plus rapide que j'ai jamais fait chez Bell. Aucune attente.
Et le problème semble résolu.",5
303351,27-DEC-11,26-DEC-11,Garry,,en,70.24.183.64,eh@sympatico.ca,14364474,000000122124806,5,5,,5
303352,27-DEC-11,24-DEC-11,Jose,,en,70.29.22.163,brendabridgman@bell.net,14349630,000000122108692,5,5,,5
303353,27-DEC-11,26-DEC-11,Vijay,,en,70.26.148.57,hutch.marylou@sympatico.ca,14365682,000000122122558,5,5,I hate to admit it but I do not think anything could have been done better. Vijay was great,5
303354,27-DEC-11,26-DEC-11,Harjeeth,,en,65.92.50.212,jtimer@bell.net,14366730,000000122129718,4,4,Nothing,5
303885,22-DEC-11,21-DEC-11,Carlton,,en,76.71.149.104,loucera@sympatico.ca,14319328,000000122036775,1,1,,1
303886,22-DEC-11,21-DEC-11,Rodolfo,,en,70.48.0.64,popcornpearl@sympatico.ca,14321736,000000122040745,5,5,,5
303887,22-DEC-11,21-DEC-11,Eric,,fr,74.15.156.166,guylabrecque2@sympatico.ca,14316687,000000122045601,5,5,tres bien comme ca.,5
303888,22-DEC-11,20-DEC-11,Luis,,en,70.51.222.189,giansantes@bell.net,14307424,000000122013280,5,5,,5
303889,22-DEC-11,20-DEC-11,Khouloud,,fr,70.52.40.224,pdgmh@sympatico.ca,14309770,000000122008606,4,4,,5
303890,23-DEC-11,22-DEC-11,Johanna,,en,70.55.132.199,frangerm@sympatico.ca,14329022,000000122071669,4,5,Before speaking to Johanna we were completly frustrated speaking to a rep. from some other country who was completely lost and could not understand his job. He was rude and extremely slow in listening to the customer.,4
303891,23-DEC-11,22-DEC-11,Gustavo,,en,70.27.11.245,landcrobinson@sympatico.ca,14331578,000000122075491,4,3,"make a better product. I am tired of your service for the internet. All the money we pay and you don't want to send a tech only when we want to buy more service from you.  I am tired of talking to India to fix a problem in Canada, maybe I need to move to India so I can talk to someone in Canada",1
303892,23-DEC-11,22-DEC-11,Cherif,,fr,76.67.165.75,jacques.gauthier058@sympatico.ca,14330156,000000122070850,4,4,,4
303893,23-DEC-11,22-DEC-11,Aivi,,en,174.92.70.179,sergius@bell.net,14335456,000000122071484,5,5,,4
303894,23-DEC-11,22-DEC-11,Hector,,en,70.49.177.103,scobbe@sympatico.ca,14335364,000000122071765,3,3,,4
303895,23-DEC-11,22-DEC-11,Jennifer,,en,70.24.221.126,vicma75joyso@sympatico.ca,14336742,000000122060244,4,4,,5
303896,23-DEC-11,22-DEC-11,Justin,,en,70.26.135.78,bbrandon@sympatico.ca,14326272,000000122067857,4,4,,4
303897,23-DEC-11,22-DEC-11,Robert,,en,184.145.3.125,grainne.h168@sympatico.ca,14329474,000000122079805,1,1,"The Technication was very rude and was not interested in solving the issue.this same xbox has been hooked up to work for the past 8 years and suddenly my internet usage had gone up , Either he was not understanding me or not listening, We have been customers with Bell for a very long time and spend around $500.00 per mth with bell. I have never had a Tech not resolve any issues before . Then he hung up on me and I still have the same problem which means I have to call Bell again and try to get a resolution.",4
303898,23-DEC-11,22-DEC-11,Walid,,fr,76.64.243.4,stefgervais8@sympatico.ca,14335886,000000122077278,5,5,une vitesse unpeux plus grande dans mon secteur.,5
303899,23-DEC-11,22-DEC-11,Philip,,en,67.70.162.4,elizabeth.quinn@sympatico.ca,14328590,000000122080207,2,1,"I continued to get the pop-up which asked for my password. The technician disabled my new Outlook 2010 (MS Windows 7)because he said it was corrupt and wanted me to use Windows Live instead. So he made a copy of my Outlook on my desktop so i wouldn't lose my contact information, however this was useless later. - I had to call Dell Computers who solved the problem.  ",3
303900,23-DEC-11,22-DEC-11,Ben Rejab,,fr,76.67.196.48,paul.audette@sympatico.ca,14333916,000000122064410,5,5,"Non, les demandes étaient précises et facile à exécuter.
Une patience du technicien que je me dois de souligner. ",5
303901,23-DEC-11,22-DEC-11,Catherine,,en,174.90.107.7,julie.mcclure@sympatico.ca,14331030,000000122072507,1,1,"My call to sympatico tech was one of utter incompetence to India and El salvadore techs. I simply asked WAS there an issue with sympatico Dec 22. The rep in India said ""NO'{I found out later there indeed was}. Up until then the only trouble I had was missing a few incoming emails. When 6 different techs in 2 countries were finished ""taking over"" my computer I had NO email for the next18 hours. I spent over 5 hours on the phone trying to get my internet BACK to where it was when I first called in.
An UTTERLY UNBELIEVABLE way to treat customers  ",1
303902,23-DEC-11,21-DEC-11,Marie,,fr,67.68.181.44,denis.roy3@sympatico.ca,14314782,000000122046583,5,5,,5
303903,23-DEC-11,21-DEC-11,Mel,,en,67.71.64.119,higshar@sympatico.ca,14316946,000000122050851,4,4,,4
303904,23-DEC-11,22-DEC-11,Juan Carlos,,en,184.148.177.212,edwardsb@bell.net,14328516,000000122061772,4,5,,5
303905,23-DEC-11,22-DEC-11,Mohamed Ali,,fr,69.159.161.74,ddostie@bell.net,14327882,000000122069848,5,5,,4
303906,23-DEC-11,22-DEC-11,Danny,,en,65.92.168.83,rhartley1@sympatico.ca,14334644,000000122063769,5,2,The technician was supposed to arrive between 9:00am and 12:00 noon but instead arrived at 8:40am while we were out. We were not able to reschedule in the morning.,4
303907,23-DEC-11,22-DEC-11,Zoubeir,,fr,64.229.132.204,jkenscosf@sympatico.ca,14330654,000000122077852,4,4,,4
303908,23-DEC-11,22-DEC-11,Ashwini,,en,64.231.188.199,trevor.robson@sympatico.ca,14336534,000000122074422,5,4,"Nothing. The contact was patient and helped me solve the problem. My call on the 18th said he would get back to me in 1to2 hours but never did, hence the 2nd call.",4
303909,23-DEC-11,21-DEC-11,Sarah,,en,74.114.172.172,eleanor.abra@sympatico.ca,14315496,000000122056187,4,4,"The customer care rep was so busy thanking me for holding, being patient, that I was becoming a little impatient. But I really shouln not complain about courtesy. Your people did their best, and the situation was resolved (with the new modem that I needed) as quickly as possible.",5
303910,23-DEC-11,22-DEC-11,Lisa,,en,74.15.240.148,russell.kim@sympatico.ca,14335048,000000122065455,3,4,Reduce prices.,2
303911,23-DEC-11,22-DEC-11,Christopher,,en,64.231.246.89,kgg@sympatico.ca,14331313,000000122059616,1,1,"As I am being charged for modem that does not allow me to get serivce I am paying for, would have thought you would have notified me of this fact - as the modem apparently belongs to you and not me even though I am sure I have paid for it 20 times over!!",1
303912,23-DEC-11,21-DEC-11,Brahim,,fr,65.92.31.239,guindon.jp@sympatico.ca,14316655,000000122037554,4,5,"rien de plus
",5
303913,23-DEC-11,22-DEC-11,Hanen,,fr,70.48.189.229,afiset@sympatico.ca,14325482,000000122071006,5,4,J'attends la livraison de mon modem avant de donner un avis.,4
303914,23-DEC-11,22-DEC-11,Sriram,,en,76.68.76.158,edsta@sympatico.ca,14328506,000000122058539,5,5,,5
303915,23-DEC-11,22-DEC-11,Tony,,en,174.94.63.54,jimwalker1@sympatico.ca,14330622,000000122070797,1,1,"Listen to what the customer is saying!!

I ended up figuring out the problem and fixed it. Your customer service person was dead wrong and was going to leave me without service over xmas while I waited for a new electrical modem cord to be sent to me.",1
303916,23-DEC-11,22-DEC-11,Kylie,,en,70.49.10.130,dallen003@sympatico.ca,14327656,000000122062800,5,5,"email conformation was a little confuzzing, said some discounts were removed but in the end all was okay.",4
303917,23-DEC-11,22-DEC-11,Anne,,en,50.101.166.254,mrmrsg@sympatico.ca,14333326,000000122079208,5,5,I Really can't think of any.,5
303918,23-DEC-11,22-DEC-11,Mehdi,,fr,174.92.203.211,maroisp@bell.net,14332584,000000122059934,5,5,,5
303919,23-DEC-11,22-DEC-11,John,,en,174.89.89.189,johnfossl@sympatico.ca,14330840,000000122075076,4,4,,4
304405,25-DEC-11,24-DEC-11,Manel,,fr,70.31.209.190,syncar@sympatico.ca,14355176,000000122105655,5,5,Tout était à ma satisfaction.Merci,5
304406,25-DEC-11,24-DEC-11,Louis,,fr,70.30.152.57,juliemw@sympatico.ca,14352166,000000122104036,4,5,,4
304407,25-DEC-11,24-DEC-11,Rym,,en,70.48.225.221,fellegi@sympatico.ca,14350814,000000122108611,5,5,Everything was perfect. Congratulations.,5
304408,25-DEC-11,23-DEC-11,Anne,,en,174.94.15.228,dlidor@sympatico.ca,14340112,000000122093019,1,1,,1
304409,25-DEC-11,24-DEC-11,Sonia,,en,65.95.188.32,transam81@sympatico.ca,14355448,000000122113690,5,5,,5
304410,25-DEC-11,24-DEC-11,Mary ruksana,,en,70.50.17.223,rchish@sympatico.ca,14354240,000000122109996,5,5,actually nothing... the customer service person was patient with me and she helped me with our situation,5
304411,25-DEC-11,24-DEC-11,Sweta,,en,70.49.13.64,keith.franks@sympatico.ca,14352286,000000122104078,5,5,This wonderful lady finally solved my week long problem. I had spoke to Ganesh on the phone plus Alliston and Hunter online and all 3 promised my problem would be solved in 24-48 hours. It was not until Dec 24/11. I had 91 messages and stressed to these 3 people that it was urgent for my email to get up and running again. I truly expect some compensation on my monthly bill due to the run around I got with no solution in sight. Please thank the lady profusely for her help on Dec 24th. This all started on Dec 19th and Reference # was 122005609 and finally was fixed on Dec 24th. Please improve the technical support service!!! Pat Franks,
304412,25-DEC-11,21-DEC-11,Robert,,en,184.144.188.7,gregg.weston@sympatico.ca,14316614,000000122049211,5,4,,4
304413,25-DEC-11,24-DEC-11,Madhu,,en,174.89.193.33,s160@sympatico.ca,14354586,000000122105306,5,5,none,5
304414,25-DEC-11,23-DEC-11,Med Wacef,,fr,76.64.112.69,pdery25@bell.net,14345676,000000122085151,4,4,"Un gros merci à François pour l'installation, il a été très patient et à mon écoute. Excellent service grâce à lui.",5
304415,25-DEC-11,24-DEC-11,Cecile,,en,65.94.123.142,normancard@bell.net,14353688,000000122108283,5,5,everthing was fine.,5
304416,25-DEC-11,22-DEC-11,Gloria,,en,65.95.26.30,carolinontario@sympatico.ca,14327000,000000122078465,5,5,,5
304417,25-DEC-11,13-DEC-11,Ahmed,,fr,70.29.197.36,alfredd@sympatico.ca,14231634,000000121882168,4,4, Expliquer,5
304418,25-DEC-11,24-DEC-11,Mario,,en,65.95.58.219,schulbeck@sympatico.ca,14354716,000000122105747,5,5,Mario solved my problem competently,5
304419,25-DEC-11,24-DEC-11,Elijah,,en,65.92.79.8,raywillis@sympatico.ca,14354220,000000122106784,5,4,keep me notified as to progress if any,5
304420,25-DEC-11,24-DEC-11,Mario,,en,76.67.124.153,jwhite14@sympatico.ca,14352200,000000122110362,5,4,"I found Mario to have been a great asset to your company. Very dedicated and patient.  The best service I have received from your service.
",4
304421,25-DEC-11,24-DEC-11,Afroze,,en,70.26.97.44,audrey.dobbie@bell.net,14349332,000000122113912,4,4,I was talking to two reps. The first one had a very heavy accent and I found it difficult to comprehend. The second one from Quebec was excellent and so patient.,5
304422,25-DEC-11,22-DEC-11,Mel,,en,70.48.214.170,sharonluke2@sympatico.ca,14335524,000000122065520,5,5,,5
304423,25-DEC-11,22-DEC-11,Manoranjith,,en,70.50.57.47,harold1898welch@bell.net,14329674,000000122060274,4,4,,4
304424,25-DEC-11,23-DEC-11,Valarmathy,,en,174.88.9.103,c.sakamoto@sympatico.ca,14338928,000000122085655,3,4,"In these tough economic times, you should provide jobs to Canadian service technicians rather than farm them out to India. This is a black eye to Bell in my opinion.",2
304425,26-DEC-11,23-DEC-11,Arjuman,,en,174.88.103.120,szafar52@sympatico.ca,14347634,000000122089166,5,5,,5
304426,26-DEC-11,25-DEC-11,Sudheer,,en,174.94.21.111,prmorrissey@sympatico.ca,14360008,000000122115330,5,5,"Nothing, outstanding service",5
304427,26-DEC-11,23-DEC-11,Edward,,en,174.92.246.238,john_olimpia@sympatico.ca,14342692,000000122099632,5,5,Nothing.,5
304428,26-DEC-11,22-DEC-11,Krishidhar,,en,50.101.49.195,wilkruises@sympatico.ca,14336958,000000122079922,5,5,,4
304429,26-DEC-11,24-DEC-11,Edwitch,,fr,69.156.87.87,usaca@sympatico.ca,14355514,000000122103766,3,1,Regler le probleme,4
304430,26-DEC-11,21-DEC-11,Nayeem,,en,76.67.65.135,bpinder@bell.net,14313262,000000122039389,4,5,nothing,5
304431,26-DEC-11,25-DEC-11,Badreddine,,fr,76.65.90.50,paquettegd@sympatico.ca,14359808,000000122117244,5,5,,5
304432,26-DEC-11,24-DEC-11,Cesar,,en,64.231.169.148,robertber@sympatico.ca,14354418,000000122111407,4,2,The fellow on the line tried hard and was personable and cared about trying to solve this problem. Although it was not solved at least he figured out what was not the issue. Much better than my earlier call,4
304433,26-DEC-11,22-DEC-11,Mathew,,en,70.49.188.6,cawthra3@sympatico.ca,14327068,000000122069250,5,5,"Nothing, Mathew was friendly and knowlegable and solved the problem totally by e-mailing me the latest security software link.",5
304434,26-DEC-11,25-DEC-11,Zied,,fr,70.51.201.171,mario.johanne@sympatico.ca,14359204,000000122121602,1,1,La ca fait environs 20x que j`appel pour un probleme avec mon routeur et y son pas capable de le regler mon probleme ALORS vidéotron sans vient bientot,1
304435,26-DEC-11,25-DEC-11,Rod,,en,174.95.4.132,user9000@sympatico.ca,14361080,000000122118003,5,5,None,5
304436,26-DEC-11,13-DEC-11,Sonia,,en,70.26.187.155,dawn.bill@sympatico.ca,14234004,000000121880406,3,2,I wasn't able to have my password reset.  You had to go thru MSN to do it.   Wish that didn't have to be done.,4
304437,26-DEC-11,18-DEC-11,Patricia,,en,70.26.187.155,dawn.bill@sympatico.ca,14290128,000000121968616,5,5,nothing,4
304438,26-DEC-11,25-DEC-11,Keerthi,,en,70.54.96.21,mtaylor2@sympatico.ca,14359614,000000122117120,5,5,,4
304439,26-DEC-11,21-DEC-11,Dawood,,en,184.147.213.11,robhawilliamson@bell.net,14322394,000000122040775,3,3,,3
304440,23-DEC-11,22-DEC-11,Chiheb,,fr,184.144.234.220,jolicoeur74@sympatico.ca,14330858,000000122065058,2,2,Me consulter avant d'augmenter ma facture et m'informer quand on me propose des réductions. Vous avez augmenter mon abonnement trois fois en 2011 sans me consulter et je trouve celà inacceptable. De plus je trouve que vos prix d'abonnement sont trop élevés comparativement à la concurrence.,2
304441,23-DEC-11,22-DEC-11,Md Jihed,,fr,70.29.158.196,benoit.forest2@sympatico.ca,14326354,000000122065141,4,5,rien,4
304442,23-DEC-11,22-DEC-11,David,,en,70.54.37.7,ee.carson@sympatico.ca,14328520,000000122066810,5,5,,5
304443,23-DEC-11,22-DEC-11,Priyanka,,en,70.54.80.27,jacall@sympatico.ca,14330106,000000122065328,4,3,"Nothing,,I encountered a small problem in regards to a password,, this was my own silly understanding with regards to this.

Everything fine....Thanks.",5
304444,23-DEC-11,22-DEC-11,John,,en,64.229.86.146,jeff.saikaley@sympatico.ca,14330438,000000122073292,4,2,,4
304445,23-DEC-11,19-DEC-11,Cecelia,,en,184.148.115.181,saarimaki_5@sympatico.ca,14303898,000000121988120,5,5,Everthing was great.,5
304446,23-DEC-11,22-DEC-11,Mir,,en,174.92.52.208,ldemarti@bell.net,14331686,000000122071505,3,4,Have better commuication skills and be more pleasent.,4
305026,22-DEC-11,21-DEC-11,Vincent,,en,69.158.170.199,drsemple@sympatico.ca,14315278,000000122054406,4,4,Keep my e-mail from being hacked in the first place and there would not have been a need for help...,5
305027,22-DEC-11,20-DEC-11,Rene Jose,,en,184.148.188.139,dmpearen@sympatico.ca,14306860,000000122009698,5,5,The modem power suppy replacement arrived one day later than promissed.,5
305028,22-DEC-11,20-DEC-11,Nes,,en,70.51.128.34,harvey.walsh@sympatico.ca,14307602,000000122008826,3,3,Not made wrong changes which resulted in me having to call back to get things corrected.,3
305029,22-DEC-11,21-DEC-11,Colleen,,en,207.164.79.125,david.balsillie@sympatico.ca,14314554,000000122040493,1,2,"Operators should be better informed as to how to direct your call. I was transferred many times before I finally got the correct person and then my Bell Mobility phone dropped the call and I had to start over. Since my cell phone dropped my call during 4 attempts, I went to the neighbour's to use her land line.  The operator's could not provide me with a solution to my problem. Because we no longer have a home phone, the questions from the menu are different than if you simply put in your cell phone # as your home phone.
In frustration, I went to the Bell Store for assistance and I was informed that they could not help me with my accounts. While I was in the store, the staff person called Bell Customer Service and I was on ""hold"" for 30 minutes and still did not talk to an operator.  I phoned on my cell phone and got through to Home Billing...they finally solved my problem (Ithought) and discontinued my Home Internet Service, because I am now using the Turbo Stick. They failed to tell me that my Sympatico account would be also discontinued, even after I asked whether everything could be operated from turbo stick!! When I found that my e-mail account was diabled later in the evening, I called Customer Service and they gave me the runaround.  Finally a Supervisor told me that I had to talk to Home Billing, but , of course they were now closed.  I had no e-mail since yesterday afternoon.  This morning I started over and it was now confirmed that my e-mail account had been disabled.  I have now had to extend my Home Internet Service until January 10 in order to make new arrangements for my e-mail. It required several hours to re-instate my Sympatico e-mail.I am now paying for both Home Internet and Turbo Stick service. 
Your Bell Store staff are young and fully fluent with the technology. However, they are usually multi-tasking and have little time to explain all the details.  We have been surprised by additional charges, services we did not apply for, discontinuance of other services, and actions taken without notification.
The problem that the consumer faces is that the only alternative is Rogers and their track record is no better.
I have spent an inordinate amount of time and energy to resolve this difficulty and I can see that I still have much to do.  I hope I can get better assistance as I try to solve this e-mail account problem.
If I were to do my work in this fashion, I would not be employed for long!!
",1
305030,22-DEC-11,21-DEC-11,Ahmed,,fr,67.70.133.194,cbenoit27@bell.net,14313740,000000122051388,4,4,"quelle surprise en ouvrant mon courriel dans bell.ca pour la première fois depuis le 28 sept.2008 de ne pas trouver la clef pour voir mes courriels en français !!!!
pour quoi en anglais !!!!
merci de m'aider par éponse a ce courriel",4
305031,22-DEC-11,19-DEC-11,Nawel,,fr,69.159.165.105,lgrenier_9@sympatico.ca,14301334,000000121983355,5,5,Avoir acces plus rapidement par téléphone à un conseillé.,5
305032,22-DEC-11,16-DEC-11,Ashley,,en,174.94.26.125,allauratrainor@bell.net,14268718,000000121938706,5,5,nothing it was great,5
305033,22-DEC-11,19-DEC-11,Deepthi,,en,70.48.73.91,hbprint3rd@sympatico.ca,14299782,000000121981148,1,1,"Hire tech people with brains, my one year old understood me more then the tech did...",3
305034,22-DEC-11,21-DEC-11,Vidya,,en,70.31.63.117,rtsmyth@sympatico.ca,14322604,000000122037147,1,1,Didn't help at all.,1
305035,22-DEC-11,21-DEC-11,Josh,,en,70.29.111.67,danny.mackay@sympatico.ca,14314458,000000122041030,4,4,Nothing,5
305036,22-DEC-11,21-DEC-11,Ghaleb,,en,70.31.63.117,rtsmyth@sympatico.ca,14322602,000000122046930,4,4,Answering Not at all because the issue took 3 months to be resolved and many phone calls!,1
305037,22-DEC-11,22-DEC-11,Med Wassim,,fr,70.29.192.86,loulou_49@bell.net,14319352,000000122058073,4,2,,5
305038,22-DEC-11,21-DEC-11,Souheil Kilani,,fr,24.201.6.89,mlabrie1@sympatico.ca,14320540,000000122041584,3,5,plus de 60 minutes pour régler le problème.... pas moyen d'accélerer le processus?,3
305039,23-DEC-11,13-DEC-11,Luis,,en,70.30.9.77,kditchburn@bell.net,14237434,000000121863652,4,3,unsure,5
305040,23-DEC-11,21-DEC-11,Grant,,en,64.231.177.221,allan.joseph@sympatico.ca,14312212,000000122052130,5,5,Nothing,5
305041,23-DEC-11,22-DEC-11,Tabatha,,en,70.24.88.77,rudi.m@sympatico.ca,14335036,000000122071218,5,5,review form letter used for email confirmations so that they correspond with the conditions confirmed on the telephone offer agreed on and not conflict. The phone call reconfirmed the offr as promised so it is OK.,5
305042,23-DEC-11,15-DEC-11,Hema,,en,184.146.137.22,oeroler@sympatico.ca,14264722,000000121922323,4,5,I cant think any for this problem,5
305043,23-DEC-11,22-DEC-11,Samiha,,fr,174.93.208.203,roger.dupere@sympatico.ca,14334870,000000122059175,5,5,aucun toute était parfait merci,5
305044,23-DEC-11,22-DEC-11,Mokhtar,,fr,67.71.68.189,hebert.s@sympatico.ca,14329722,000000122075829,5,5,Excellent,5
305045,23-DEC-11,22-DEC-11,Quintin,,en,65.95.246.34,annlaberge@sympatico.ca,14325900,000000122059513,5,5,"Quintin handled my problem with ease.  However, I do not like all these follow ups. I will certainly write to you about excellent care as I did last week about Alexandre and I will also inform you about unsatisfactory results.",5
305046,23-DEC-11,21-DEC-11,Med Ramzi,,fr,64.228.208.74,falcgrgo@sympatico.ca,14315734,000000122036300,4,4,,4
305047,23-DEC-11,22-DEC-11,Saifuddin,,en,67.71.57.154,the.general@sympatico.ca,14336288,000000122073574,4,4,not sure at this point,3
305048,23-DEC-11,22-DEC-11,Madhu,,en,67.71.3.3,ch.wei@sympatico.ca,14327138,000000122079855,5,5,,5
305049,23-DEC-11,22-DEC-11,David,,en,64.229.230.44,harlor@sympatico.ca,14329670,000000122067816,5,5,Nothing at all!! The help I got was totally excellent.,5
305050,23-DEC-11,22-DEC-11,Alvin,,en,65.95.154.94,BIREN.PATEL@sympatico.ca,14325042,000000122072664,5,5,The charge should never have appeared on my bill in the first place and I would not have had to call.,4
305051,23-DEC-11,22-DEC-11,Mohamed,,en,70.26.118.88,alinda24@sympatico.ca,14325652,000000122078816,5,5,nothing,5
305052,23-DEC-11,22-DEC-11,Jeffery,,en,67.68.16.12,janetal.graham@sympatico.ca,14330228,000000122074132,5,5,"I really don't know what else you could do to improve customer service. In the past week I have seeked assistance and each time had professional understanding,cooperation and all around good service. Congratulations to your well trained technical staff.
Merry Christmas to all.",5
305053,23-DEC-11,22-DEC-11,Camille,,en,174.91.249.245,interbrood@bell.net,14329990,000000122073624,5,5,,5
303355,27-DEC-11,26-DEC-11,Pedro,,en,74.15.29.27,kenv1@sympatico.ca,14366980,000000122123443,1,1,fix the problem so I could skype my family for Christmas,1
303356,27-DEC-11,26-DEC-11,Klai,,fr,76.68.170.175,sgiguere003@sympatico.ca,14370882,000000122130709,4,5,,4
303357,27-DEC-11,26-DEC-11,Ayesha,,en,65.94.59.27,la.designs@sympatico.ca,14367202,000000122133485,4,5,,4
303358,27-DEC-11,24-DEC-11,Guy,,en,76.70.115.194,novakdf@sympatico.ca,14353708,000000122103483,4,4,,5
303359,27-DEC-11,26-DEC-11,Manuel,,en,70.29.242.141,lindagrech@sympatico.ca,14367516,000000122125952,5,5,,4
303360,27-DEC-11,26-DEC-11,Gilberto Jose,,en,184.144.11.99,lguenther@sympatico.ca,14367454,000000122135654,5,4,,4
303361,27-DEC-11,26-DEC-11,Cesar,,en,69.157.148.100,fabiopadula@sympatico.ca,14364682,000000122135877,5,5,,3
303362,27-DEC-11,26-DEC-11,Temsu,,en,70.53.119.190,la.goriup@sympatico.ca,14367204,000000122126482,5,5,,5
303363,27-DEC-11,26-DEC-11,Cristobal,,en,70.50.47.167,barrysmollett@sympatico.ca,14362354,000000122126246,5,5,not sure,5
303364,27-DEC-11,26-DEC-11,Sondes,,fr,74.12.229.189,lecourn@bell.net,14367358,000000122126097,4,4,racourcir le temps d'atentne,5
303365,27-DEC-11,26-DEC-11,Padala,,en,184.145.125.213,jimroberts@sympatico.ca,14366344,000000122130254,5,5,The waiting time to get an agent was rather long.I called first in the morning and gave up waiting after about 20 minutes.The afternoon wait was much shorter.,4
303366,27-DEC-11,26-DEC-11,Patricia,,en,70.55.29.202,kdblackwood@sympatico.ca,14366936,000000122123643,5,5,,4
303367,27-DEC-11,26-DEC-11,Elijah,,en,76.68.49.59,jacmil@sympatico.ca,14365936,000000122133781,5,4,,4
303368,27-DEC-11,26-DEC-11,Charles,,en,65.94.48.211,manfred.wolf@sympatico.ca,14367984,000000122133412,1,1,"My call was dropped,the line went dead, i was not called back. I did not call back because i was on hold for the longest time. I am contemplating to cancel all my services with Bell. You service is very poor and your rates are going up always.",1
303369,27-DEC-11,26-DEC-11,Ravi,,en,184.144.68.72,wmywatson@sympatico.ca,14372230,000000122133218,5,5,SERVICE,5
303370,27-DEC-11,23-DEC-11,Kanchumarthi,,en,174.95.68.240,g.lukassen@sympatico.ca,14340950,000000122082681,4,4,You could have let me know that there was an outage in my area and that there was nothing wrong with my equipment.Outage lasted about 12 hours.,4
303371,27-DEC-11,26-DEC-11,Mir,,en,74.14.92.28,patricia.warren041@sympatico.ca,14369422,000000122123357,5,5,Absolutely Nothing,5
303372,27-DEC-11,26-DEC-11,Pedro,,en,69.157.36.42,ebysibm@sympatico.ca,14364406,000000122134796,5,5,,5
303373,27-DEC-11,26-DEC-11,Edgar,,en,70.52.172.149,gloriayu@sympatico.ca,14365238,000000122125102,3,3,The staff I talked to did the best he could for me but I am not sure if the problems are resolved till the next statement.  ,2
303374,27-DEC-11,26-DEC-11,Diana,,en,76.69.222.209,dcambridge@sympatico.ca,14363928,000000122128108,5,5,Nothing,5
303375,27-DEC-11,26-DEC-11,Med Anis,,fr,76.67.85.44,lebasquespagnol@sympatico.ca,14367352,000000122127111,1,1,avoir quelqu'un de plus experimenté . votre conseillé avait l'air perdu !!!!,3
303376,27-DEC-11,23-DEC-11,Med Wacef,,fr,174.89.111.163,ppdemers@sympatico.ca,14345954,000000122097933,3,2,"auparavant ma connection avec internet se faisait automatiquementActuellement je dois entrer mon ot de passe 
2893371433",4
303377,27-DEC-11,12-DEC-11,Steve,,en,207.164.79.5,nrusso@sympatico.ca,14225940,000000121845137,3,2,"The one thing that you could have done better was to ensure that the problems
I addressed were corrected properly the
first time I called and your staff had said it would, and I have yet, to see the problem resolved. On my statement I keepgetting balance forward as if I have not paid the previous months bill. I havepaid regularly every each month.In addition to that the I must phone each month to have your billing department
reverse the bell internet amount since it seems you cannot close the B1xpvs77
and I must call to have you reverse the amount.Steve was very helpful in addressing the problem but he did not provide the answer that I was looking for. That is to have the Bix acct closed, in order to avoid having to phone every and each month to rectify the account. The problem of the forward balance is something that I do not understand. Please have these problems corrected and not be shown on my account. That would be the best service you could provide to a loyal,v.i.p. client.Since this seems to be an ongoing problem with the billing department.I must admit I have never had these problems when I lived in Toronto but since moving up to Brampton area I have had nothing but problems with your service.",2
303378,27-DEC-11,26-DEC-11,Manuel,,en,50.100.137.156,ross.caswell@sympatico.ca,14370388,000000122126243,1,1,konw there job,1
303379,27-DEC-11,26-DEC-11,Chenrup,,en,174.95.146.60,mgcote@sympatico.ca,14368540,000000122126771,5,5,"My problem was connecting a Macbook Air to a Bell WiFi. Bell could put more specific problem resolutions on its support website. (So could Apple, of course!)

But in this case the Bell customer agent was excellent. Many thanks.",5
303380,27-DEC-11,26-DEC-11,Minh-Trang,,fr,70.30.152.218,jean-marie.laliberte@sympatico.ca,14366166,000000122133405,4,4,,5
303381,27-DEC-11,26-DEC-11,Garry,,en,70.50.55.200,torlov@sympatico.ca,14371792,000000122128049,5,5,Instructions covering return of material to Bell requesting tracking number etc. is required. Presently the Post Office merely accept the package and no receipt is issued. ,5
303382,27-DEC-11,26-DEC-11,Hector,,en,70.30.72.241,benjac@sympatico.ca,14362474,000000122130722,5,5,"If all my experiences with Bell were like my recent experience, then I would gladly recommend Bell to friends and family.  UNFORTUNATELY, a positive experience with Bell is the exception.  I NEVER recommend Bell to anyone.",2
303383,27-DEC-11,26-DEC-11,Sihem,,fr,174.93.201.13,caboily@sympatico.ca,14362922,000000122124765,5,5,,4
303384,27-DEC-11,26-DEC-11,Roy,,en,184.146.171.117,kevin120@sympatico.ca,14367002,000000122129129,5,5,,5
303385,27-DEC-11,26-DEC-11,John,,en,184.146.171.117,kevin120@sympatico.ca,14367004,000000122129031,5,5,,5
303386,27-DEC-11,26-DEC-11,Celina,,en,76.70.84.46,matthewjmaclean@sympatico.ca,14368320,000000122127825,5,5,,5
303387,27-DEC-11,26-DEC-11,Mohamed Amine,,fr,184.144.218.107,sdemarais@sympatico.ca,14370796,000000122133161,4,4,,5
303388,27-DEC-11,26-DEC-11,Asir raja,,en,67.70.129.17,zimmerlingrl@sympatico.ca,14372380,000000122128983,5,5,nothing,5
303389,27-DEC-11,26-DEC-11,Ahmed,,fr,70.51.203.149,marie-pierre.gagnon@sympatico.ca,14368090,000000122126864,1,1,Règler le problème!,5
303390,27-DEC-11,18-DEC-11,Jewelle,,en,70.26.140.206,popadfield@sympatico.ca,14294344,000000121968826,3,4,"It was quite a ""fight"" to get something that is supposed to included with my internet service.",2
303391,27-DEC-11,26-DEC-11,Mohamed,,fr,184.148.246.243,alain.adenot@sympatico.ca,14361774,000000122126420,5,5,Le temps d'attente pour obtenir un conseiller,5
303392,27-DEC-11,24-DEC-11,James,,en,66.203.164.170,ghidvegi@sympatico.ca,14351112,000000122109957,5,4,This is the third time I called about the same billing problem. It would be good if this was resolved. Unfortunately I will not know until my next bill. I hope it is resolved.,3
303920,23-DEC-11,22-DEC-11,Juan Carlos,,en,65.93.205.195,randy.fillmore2@sympatico.ca,14334450,000000122060182,4,2,,4
303921,23-DEC-11,22-DEC-11,Mir,,en,174.88.206.226,kmccartney@sympatico.ca,14331402,000000122072223,4,4,,4
303922,23-DEC-11,22-DEC-11,Jdey,,fr,108.220.25.153,andre286@sympatico.ca,14325780,000000122063505,5,5,tout est parfait,5
303923,23-DEC-11,22-DEC-11,Mouna,,en,70.27.34.190,aitken4@sympatico.ca,14325532,000000122079606,5,5,very good csr - she was knowledgable and helpful.   Thank goodness as this is not always the case with Bell,3
303924,23-DEC-11,22-DEC-11,Erika,,en,70.26.54.100,puppyface@bell.net,14334314,000000122068733,5,5,,4
303925,23-DEC-11,22-DEC-11,Sulochana,,en,64.229.11.48,tlc.promotions@sympatico.ca,14336432,000000122072582,1,1,It should not take 4 hours and 6 bell staff to solve a simple enquiry.  The service is ridiculous ,1
303926,23-DEC-11,22-DEC-11,Zoubeir,,fr,70.55.160.188,maurice.richard3@sympatico.ca,14332710,000000122077480,5,5,"Rien,le technicien a été très aimable et compétent. Merci pour votre attention. Maurice Richard",5
303927,23-DEC-11,22-DEC-11,Visakan,,en,70.53.44.235,bev.nickoloff@sympatico.ca,14326406,000000122063994,1,1,I was promised a call back I was promised a note from the business office......I was not explained the policy of why I was unable to send my email correctly.. the list goes on and on..spent 4 hours on the phone in a busy day 3 days before Christmas trying to resolve this and still haven't....UNBELIEVABLE STRESS AND COMPLETE INCOMPETENCE......REALLY AND TRULY UNBELIEVABLE!!!!!!,1
303928,23-DEC-11,22-DEC-11,Dilli,,en,70.53.44.235,bev.nickoloff@sympatico.ca,14326408,000000122068562,1,1,"I THOUGHT FOR SURE THIS PERSON WOULD CALL ME BACK AS PROMISED.....STILL NOTHING......THEY ALSO INADVERTENTLY DISCONNECTED ME MID WAY THROUGH A 45 MINUTE CONVERSATION....
A VERY STRESSFUL DAY WITH ""0"" PRODUCTIVITY .....INEXCUSABLE.... STILL WAITING FOR A CALL BACK.... PLEASE CHECK MY FILE AND IF ANYONE CARES AT ALL I STILL WOULD LIKE THIS RESOLVED! 416 484 4523",1
303929,23-DEC-11,22-DEC-11,Edward,,en,65.92.150.101,l.mw@sympatico.ca,14331518,000000122072205,5,5,"All was good.    However, I thought the reps name was Omar not Edward.   ",5
303930,23-DEC-11,22-DEC-11,Priya,,en,70.27.235.100,priory@sympatico.ca,14334276,000000122068942,5,5,"After three times trying to get my email unblocked ,Priya was the only one to get it working with courtesy and skill.  Too bad I didn't get her at first. ",5
303931,23-DEC-11,22-DEC-11,Camille,,fr,70.55.178.168,pierre.calve@sympatico.ca,14334140,000000122065651,5,5,,5
303932,23-DEC-11,22-DEC-11,Rym,,en,24.122.69.24,boule.dufour@bell.net,14326660,000000122060157,5,5,,5
303933,23-DEC-11,22-DEC-11,Alpha,,en,65.92.101.254,lisa.moore093@sympatico.ca,14331876,000000122073242,2,3,"I could not understand the representative, english wasn't very good, and talking too low.",3
303934,23-DEC-11,22-DEC-11,Christopher,,en,174.91.82.156,rjbobcarlson@sympatico.ca,14334728,000000122064401,5,5,Not a thing!,5
303935,23-DEC-11,22-DEC-11,Med Amine,,fr,76.71.225.177,daniel.brodeur2@sympatico.ca,14327698,000000122075524,5,5,,5
303936,23-DEC-11,22-DEC-11,Karen,,en,67.68.72.133,svoyer@sympatico.ca,14336086,000000122075576,4,4,,4
303937,23-DEC-11,22-DEC-11,Methil,,en,67.71.143.206,gdoan@sympatico.ca,14329214,000000122061147,5,4,just make sure that the reprsentatives are able to speak clearly and have good english vocabulary,3
303938,23-DEC-11,22-DEC-11,Walim,,fr,67.68.142.244,famillehupe@sympatico.ca,14328802,000000122067247,4,4,,5
303939,23-DEC-11,22-DEC-11,Fathi,,fr,184.144.183.110,brunettheoret@sympatico.ca,14326764,000000122073079,5,5,,5
303940,23-DEC-11,22-DEC-11,Yves,,en,184.145.110.150,cavery8423@sympatico.ca,14327062,000000122062573,4,4,"I am looking for another provider that will allow me access to my E mails if I put the internet on suspension during my 6 months in Florida. I will not accept paying for full internet in Canada as well as in the US.
Colin Avery",2
303941,23-DEC-11,22-DEC-11,Methil,,en,174.93.112.83,joe.rigby@sympatico.ca,14330762,000000122068449,5,5,,5
303942,23-DEC-11,22-DEC-11,Pavan,,en,76.69.204.55,susanfeher@bell.net,14336040,000000122078008,5,5,Everything was perfect!,5
303943,23-DEC-11,22-DEC-11,Basker,,en,70.31.208.16,agavriliu@sympatico.ca,14325492,000000122058831,4,3,"The phone call was late in the afternoon and I told them that I need to work.
But in between I think that the guy worked at my connection and was Ok.",3
303944,23-DEC-11,22-DEC-11,Lohith,,en,174.88.203.42,kdd1@bell.net,14331224,000000122064544,5,5,,5
303945,23-DEC-11,22-DEC-11,Hsine,,fr,76.67.163.120,heleneetjacques@sympatico.ca,14329736,000000122059284,5,5,,5
303946,23-DEC-11,22-DEC-11,Amanda,,en,198.103.161.1,bcwest@sympatico.ca,14326282,000000122061225,5,5,Call me to discuss options for my bill,5
303947,23-DEC-11,22-DEC-11,Arthi,,en,69.158.137.235,brian_walls@sympatico.ca,14326732,000000122067042,5,4,you could have updated my bell security before my computer got infected and nothing against the lady that helped me but you should hire canadians to work in the call center,3
303948,23-DEC-11,22-DEC-11,Ramzi,,fr,184.145.182.188,rens@bell.net,14334623,000000122064963,4,5,Tout a été parfait.,5
303949,23-DEC-11,22-DEC-11,Alejandro,,en,50.101.89.127,thomas.bookey@sympatico.ca,14336360,000000122071698,5,5,"I am totally pleased with the assistance Edgar gave me.
This is one of the reasons I have stayed with Bell / Sympatico...the great help when needed.",5
303950,23-DEC-11,22-DEC-11,Rym,,fr,184.145.182.188,rens@bell.net,14334625,000000122071087,4,5,Je suis satisfait,5
303951,23-DEC-11,22-DEC-11,Bismiya,,en,64.231.249.221,mikeandvicki@sympatico.ca,14333052,000000122058729,4,4,Other than a language barrier the rep was very respectful and courtious,4
303952,23-DEC-11,22-DEC-11,Hassan,,en,174.94.0.25,helgaabbott@bell.net,14329748,000000122077546,4,3,"Having wi-fi, I might be compromised by a neighbour!",5
303953,23-DEC-11,22-DEC-11,Jessica,,en,69.158.137.150,louisdoreeneizenga@sympatico.ca,14332054,000000122064925,5,5,Jessica was the BEST experience I have had with Bell Service,5
303954,23-DEC-11,22-DEC-11,Med Karim,,fr,74.15.127.91,jocelyne.picard@sympatico.ca,14330742,000000122059221,5,5,Je ne pouvais pas espérer être mieux servie.,5
303955,23-DEC-11,22-DEC-11,Naveed,,en,174.93.114.24,countrywindsfarm@sympatico.ca,14327484,000000122059253,,,i reported 2 things and neither are fixed. which is this about.,
303956,23-DEC-11,22-DEC-11,Klai,,fr,74.15.127.91,jocelyne.picard@sympatico.ca,14330744,000000122072883,5,5,"Le second problème auquel j'ai eu à faire  face a été résolu.
Je ne peux que remercier ce représentant de s'être si bien occupé de moi.",5
304447,23-DEC-11,22-DEC-11,Omar,,en,74.12.87.195,dmazing@sympatico.ca,14328230,000000122077254,3,1,"I have spent hours and hours on the phone and at home with technicians in the past week+ ... all to no avail. It's terribly frustrating. Omar was very professional. Tried very, very hard to help me. But problem with Internet continuing to go down still not resolved. 3rd technician in 10 days coming back out today (Dec 23rd). Apparently there is an ""open port"" or something that has to be repaired to stop the Internet from cutting in and out. Each time out they think they've fixed the problem ... but haven't. I pray this 3rd time they will.",5
304448,23-DEC-11,22-DEC-11,Claudia,,en,65.94.120.120,scottk1@bell.net,14335386,000000122067003,5,5,,5
304449,23-DEC-11,22-DEC-11,Gregory,,en,67.71.63.24,wallace.d@sympatico.ca,14336854,000000122060575,2,2,Fibe 25 in my area,2
304450,23-DEC-11,22-DEC-11,Chekib,,fr,65.93.153.82,bruno.figliuzzi@sympatico.ca,14326770,000000122070374,5,4,,5
304451,23-DEC-11,22-DEC-11,Pau,,en,69.159.63.42,wendon62@sympatico.ca,14336926,000000122064414,4,4,,4
304452,23-DEC-11,20-DEC-11,Joseph,,en,174.95.20.56,sandra4440spence@bell.net,14310424,000000122015897,3,4,My modem suddenly stopped working. The tech person diagnosed it as a power supply problem and sent a new one. The new one didn't solve the problem and we had to call back. The second time a new modem was sent and this solved the problem. If a new modem had been sent the 1st time I wouldn't have had the internet down another day and in the long run with using 2 courier deliveries it may also have been cheaper. On another note the packages were received the next day which I was very impressed by.,4
304453,23-DEC-11,22-DEC-11,Lamya,,en,174.94.2.104,robert.fysh@sympatico.ca,14334798,000000122072132,4,4,The system was not updating very quickly for the person helping me.,4
304454,23-DEC-11,22-DEC-11,Hatem,,fr,65.95.1.187,berniquezd@sympatico.ca,14326380,000000122072410,1,1,jamais personne ne m a rappeler pour resoudre le probleme de la vitesse de mon internet,3
304455,23-DEC-11,21-DEC-11,Sourour,,fr,65.92.133.28,joel.courchesne@sympatico.ca,14317990,000000122036039,3,4,"Offrir un service de téléphonie, TV et internet qui ne cherche pas à voler ses abonnés en leur chargeant des extras sans les avertir clairement, par écrit sur la facture même. J'ai reçu un extra pour mon utilisation internet mais nul part dans ma facture est identifié ma limite et mes frais associés.Une simple ligne avec 2 chiffres et un titre asssocié à chacun... Il est évident que c'est trop demander à une compagnie qui possède le monopole des communication nationnal... Le commentaire suivant à la question 4 est en référance à mon expérience sur la facturation. Si l'on ne se plain pas on se fait voler à chaque mois...",2
304456,23-DEC-11,22-DEC-11,Hanen,,fr,50.100.134.170,dan_mcl@sympatico.ca,14327674,000000122064117,5,4,,4
304457,23-DEC-11,22-DEC-11,Mariama,,fr,50.100.134.170,dan_mcl@sympatico.ca,14327672,000000122065127,5,4,,4
304458,23-DEC-11,22-DEC-11,Omar,,en,76.64.107.126,Lloydn@bell.net,14325184,000000122067925,2,2,Understand the cause of the problem and deal with the solution effectively,5
304459,23-DEC-11,02-DEC-11,Jose,,en,70.49.71.24,elitecollege@bell.net,14180616,000000121640536,5,4,,4
304460,23-DEC-11,22-DEC-11,Emmanuel,,en,174.91.3.129,lglabelle@sympatico.ca,14331794,000000122059904,5,5,nothing,4
304461,23-DEC-11,22-DEC-11,Hency,,en,184.148.177.227,kelzmc@sympatico.ca,14331246,000000122073479,5,5,,5
304462,23-DEC-11,22-DEC-11,Helenpearl,,en,184.145.72.167,kenny.a.saftey@sympatico.ca,14331272,000000122059535,5,5,Once Ganesh took control all myh problems were resolved Good Job,5
304463,23-DEC-11,22-DEC-11,Camille,,fr,174.95.247.54,gmcauliff@sympatico.ca,14329428,000000122062760,1,1,me donner un mot de passe qui foncione Un  point cest tout,
304464,23-DEC-11,22-DEC-11,James,,en,70.31.41.141,rick.travis@sympatico.ca,14334694,000000122063326,4,4,Gave me more of a discount on the price of the internet package,3
304465,23-DEC-11,22-DEC-11,Divya,,en,70.29.89.50,lwhollran@bell.net,14332182,000000122079012,4,4,I had trouble with the internet and you solved it completely .Thank you. Did not take too long also.,4
304466,23-DEC-11,22-DEC-11,William,,en,67.70.64.3,brendamatthews@sympatico.ca,14326706,000000122064484,5,5,rep spoke a little too fast at times. I had to ask him to speak slower and louder a couple times,4
304467,23-DEC-11,15-DEC-11,Jeffery,,en,207.164.79.79,sherriecharter@sympatico.ca,14266592,000000121926697,5,4,Having a representative that could have offered me the turbo stick at the same number/time I called regarding the discontinuation of portable internet services.  Having to call a different number after holding for 40 minutes was a little annoying.,4
304468,23-DEC-11,21-DEC-11,Sarry,,en,70.24.169.176,guyjamtj@bell.net,14316680,000000122055350,5,5,,5
304469,23-DEC-11,21-DEC-11,Ashley,,en,70.24.169.176,guyjamtj@bell.net,14316682,000000122053732,5,5,,5
304470,23-DEC-11,21-DEC-11,Divya,,en,70.24.169.176,guyjamtj@bell.net,14316684,000000122055278,5,5,,5
304471,23-DEC-11,22-DEC-11,Seifeddine,,fr,184.148.251.62,hu.xu@sympatico.ca,14329864,000000122071213,3,4,,3
304472,23-DEC-11,21-NOV-11,Hana,,fr,184.148.251.62,hu.xu@sympatico.ca,14048712,000000121379459,1,2,,2
304473,23-DEC-11,22-DEC-11,Saifuddin,,en,174.88.48.109,askar.ali@sympatico.ca,14326032,000000122067909,5,5,"Tech response was excelent & very curtious & frienly maner.
My best regards to the Tech.",5
304474,23-DEC-11,22-DEC-11,Denice,,en,174.91.35.115,peterferguson_4@sympatico.ca,14334054,000000122060573,4,4,Perhaps reviewing earlier in the discussion the messaging that was appearing on my screen applicable to question of the Bell system not recognizing me as a secure customer. ,5
304475,23-DEC-11,22-DEC-11,Nizar,,fr,184.144.175.148,carydias@sympatico.ca,14327024,000000122075407,5,4,,5
304476,23-DEC-11,22-DEC-11,Matthew,,en,174.92.69.69,seymour02@bell.net,14335468,000000122079159,5,5,,4
304477,22-DEC-11,20-DEC-11,Bernard,,en,70.30.136.169,p.bechtloff64@sympatico.ca,14309668,000000122020120,4,4,,5
304478,22-DEC-11,21-DEC-11,Sushil,,en,69.156.56.165,reyndell@bell.net,14322130,000000122037500,2,1,"I am having continual problems with DSL.  Home internet was installed here in early 2011 and since that time, Bell tech's have visited on 2 or more occassions...still with no resolve.
  Yesterday an appointment was arranged for a tech to visit once again...the appointment was set up for the 21st between 6pm and 9pm.  It is now 1:50pm on the 22nd, and no tech has showed up yet.  Very frustrating.
I have been a loyal Bell customer for over forty years and may be starting to question my decision...where has customer service gone?",3
304479,22-DEC-11,21-DEC-11,Houssemeddine,,fr,76.69.191.4,yvan.marchand@sympatico.ca,14324876,000000122040941,5,5,,5
304480,23-DEC-11,22-DEC-11,Sharmila,,en,174.91.35.110,mroussie@sympatico.ca,14333332,000000122060999,5,5,More accurate scheduling,5
305054,22-DEC-11,21-DEC-11,Diego,,en,174.91.182.205,cobra_force@sympatico.ca,14314174,000000122049978,5,5,,3
305055,22-DEC-11,21-DEC-11,Gregorio,,en,70.26.33.243,alexander.macklin@sympatico.ca,14312120,000000122050701,5,5,Nothing. I was very satisfied with the help I received,5
305056,22-DEC-11,21-DEC-11,Hatem,,fr,184.145.177.92,mcmahon.h@sympatico.ca,14320166,000000122040407,1,2,,3
305057,22-DEC-11,21-DEC-11,Chiheb,,fr,69.156.212.155,rlavoie006@sympatico.ca,14322264,000000122044145,4,4,"Le mordern en qquestion que nous avons discuté, je ne peux pas comprend pourquoi, il a ete chargÉ sur ma facture du mois de decembre.Le mordern en question vous a ete envoyé au mois octobre Le tout s est tres bien passé avec le repondant, je n ai pas son mon car il etait disficile mais j ai eu le numero de confirmation. LE TOUT EST SUPOSÉ D ETRE CORRIGÉ.    bONJOUR jOYEUX NOEL ET BONNE HEUREUX ANNÉE 2013...  bYE",4
305058,22-DEC-11,21-DEC-11,Ben Rejab,,fr,184.145.177.92,mcmahon.h@sympatico.ca,14320168,000000122040387,3,2,"votre conseiller a vraiment bien essayer
tout semblait regler mais 2hr apres le meme probleme est reapparu.mon pc ne fonctionne toujours pas normalement.
mais je dois dire qu'il a travailler pendant 2hrs avec une grande gentillesse.H Mcmahon",3
305059,22-DEC-11,21-DEC-11,Mahmoud,,fr,69.156.73.233,huguette.theriault@sympatico.ca,14317054,000000122057998,5,5,J'AI EU UN EXCELLENT SERVICE DE MONSIEUR MAHMOUD.,5
305060,22-DEC-11,21-DEC-11,Ahmed Khalil,,fr,70.26.182.62,murielle.pigeon@sympatico.ca,14320818,000000122050289,5,5,,5
305061,22-DEC-11,28-NOV-11,Ramzi,,fr,70.48.156.132,besposito@sympatico.ca,14125292,000000121551127,5,5,,4
305062,22-DEC-11,21-DEC-11,Imen,,fr,74.14.210.226,paremichel@sympatico.ca,14321266,000000122046132,3,4,"Le probleme ccccccst uecest souvent 
des gens de el qui ne snt       aaaaaaaade notre nationalité et
nous ne comprenons pas toujours du premier coup et il y en a qui s'indispose ç'a parait dans leur réponse.",3
305063,22-DEC-11,21-DEC-11,Rahul,,en,76.71.128.212,healey@bell.net,14316850,000000122036881,2,1,Rahul was unable to explain or fix the problem of why I I cannot sign out of my hotmail account. I have to shut down my computer completely.  Why is it taking so long to rectify this issue?,1
305064,22-DEC-11,21-DEC-11,Leslie,,en,74.14.25.56,ggasparri@sympatico.ca,14316364,000000122041243,5,5,Absolutely nothing.  The technical representative was amazing.  She knew exactly how to fix the problem.  It was actually a real pleasure to speak with her.  When we spoke she personalized the conversation to include problems that she had experienced also.  I believe that makes the CSR more approachable.  ,5
305065,22-DEC-11,21-DEC-11,Andrea,,en,184.145.82.68,gcesmith@sympatico.ca,14316262,000000122041554,4,4,"Have one representative able to handle all aspects of service.  I had to speak to 3 different people to:
-Discuss changes to my services and pricing
-Change billing to credit card from bank account
-Request technician to help with issues with modem",4
305066,22-DEC-11,19-DEC-11,Asma,,fr,174.93.207.158,antoinenoel@sympatico.ca,14296978,000000121991666,2,2,"D'une façon générale, je n'aime pas les services Bell; peu de souci envers ses clients, services trop dispendieux(Forfait), etc. 
Dès que je le pourrai, j'irai ailleurs.",1
305067,22-DEC-11,20-DEC-11,Borhen,,fr,65.92.112.119,louisseguinholdings@bell.net,14308744,000000122017240,4,2,"J'ai demandé à biffer les postes 1407 et autres de la chaîne Sportsnet au début d'octobre et encore cette semaine. J'ai vérifié hier soir et les dits postes étaient encore en ondes.

Le représentant m'a accordé un crédit pour les mois payés en trop sur ces canaux, mais, ils sont encore en ondes.
Il a été très courtois et servuable.",4
305068,22-DEC-11,21-DEC-11,Roy,,en,69.158.171.14,bryon.o@sympatico.ca,14313412,000000122051290,3,3,,4
305069,22-DEC-11,12-DEC-11,Veerapuram,,en,206.177.43.77,ml.hishon@sympatico.ca,14225218,000000121852484,5,5,,5
305070,22-DEC-11,21-DEC-11,Gabin,,en,184.144.107.220,communication9@sympatico.ca,14314204,000000122055831,5,5,,5
305071,22-DEC-11,21-DEC-11,Divya,,en,69.157.37.212,philip7@bell.net,14321572,000000122054920,4,3,"She did her best but it didn't resolve the issue of my Mail. She called back in a few hours as she assumed I would have the compunter turned off, which I did. But it still didn't work. So I just called Bell again the next day ad spoke with Danilo and he fixed it in seconds!",5
305072,22-DEC-11,18-DEC-11,Sarra,,fr,174.90.19.131,parent.caroline@bell.net,14294084,000000121970569,2,2,"Je ne suis pas certaine que le modem est le probleme... reste a voir.  De plus j'ai demandé une révision des coûts de mes services et il semble que personne ne peut réduire ma facture beaucoup trop cher pour les services reçus. Où est passé le département de la Loyauté? Je pense sérieusement à changer pour Vidéotron! Avec tous les services que j'ai avec Bell je suis convaincue que je devrais avoir droit à de meilleurs rabais. Entre autre, l'afficheur ligne résidentielle et cellulaire devrait être offert gratuitement! ",1
305073,22-DEC-11,19-DEC-11,Drew,,en,74.15.98.167,eldonfgpeters@sympatico.ca,14298896,000000121994159,5,3,Problem still exists,5
305074,22-DEC-11,21-DEC-11,Kim,,en,207.245.200.71,va3nix@bell.net,14324328,000000122049429,3,1,Stop transferring me to other contries I can't get anyone to bundle my internet & mobillity accounts,2
305075,22-DEC-11,21-DEC-11,Edgar,,en,76.65.47.88,rjcott18@bell.net,14322242,000000122048168,5,5,n/a,5
305076,22-DEC-11,21-DEC-11,Naveenkumar,,en,70.51.112.194,p.margaret@bell.net,14321202,000000122047964,5,4,Contacting the customer to resolve the problem and not the customer having to call more than once to know when the problem would be resolved.,4
305077,22-DEC-11,21-DEC-11,Rodolfo,,en,76.64.206.87,cchales@sympatico.ca,14313762,000000122034910,5,5,"Very little, I was promised a replacement modem within 3 days and I have it and it is on line. Thanks Rodolfo!",5
305078,22-DEC-11,22-DEC-11,,,en,174.91.90.170,,,,5,4,,3
305079,22-DEC-11,21-DEC-11,Robert,,en,70.27.52.2,brianlisasawyer@sympatico.ca,14313340,000000122042633,1,1,PERSON ON PHONE SAID WOULD CALL BACK NEVER DID ,
305080,22-DEC-11,21-DEC-11,Grant,,en,184.148.61.5,wayne.williams@sympatico.ca,14324580,000000122051255,5,5,,5
305081,22-DEC-11,21-DEC-11,Diego,,en,64.228.142.68,srdlawrence@sympatico.ca,14323464,000000122053465,5,5,,4
305082,22-DEC-11,21-DEC-11,Nayeem,,en,184.148.176.206,dsta@bell.net,14315298,000000122050094,1,1,given me abetter/correct answer.,3
305083,22-DEC-11,21-DEC-11,Patrick,,en,70.54.63.146,laura.sallows@sympatico.ca,14318930,000000122045259,5,5,everything was wonderful,5
305084,22-DEC-11,20-DEC-11,Basker,,en,174.91.73.170,b.zerafa@sympatico.ca,14305922,000000122017315,5,5,,5
305085,22-DEC-11,21-DEC-11,Asir raja,,en,184.147.35.148,jnielsen@bell.net,14317944,000000122054461,5,5,,4
305086,22-DEC-11,19-DEC-11,Rain,,en,70.51.171.119,eugene.chua@sympatico.ca,14299004,000000121995167,5,5,"Let your customer know if certain charges accompany any change in plans/terms at the onset, so that there won't be any surprises when the next bill arrives.",5
305087,22-DEC-11,21-DEC-11,Celina,,en,70.48.8.122,vmody@bell.net,14324512,000000122046893,4,4,,4
303393,26-DEC-11,23-DEC-11,Stephen,,en,70.30.144.28,micad35@bell.net,14344694,000000122090785,4,5,I call two time first  was  3107873 . Person with Pakistani accent did not have interest to help me. Second time I call  # 3107787 this time I get good help. The name of this person was Steven. He was nice thank You,5
303394,26-DEC-11,25-DEC-11,Abid,,en,74.12.191.196,prestie@sympatico.ca,14359996,000000122115055,,4,"At the end of my 2hour and 30 min journey with 8 representatives with Bell, 5 on line 3 on phone, my issue was corrected by the last rep. kindly,simply and quickly, he understood my situation delt with it,for it wasn't a difficult problem. My question is why did it take the 8th agent to deal with a fairly simple issue. I would like my 2 hours and 30min back.",1
303395,26-DEC-11,25-DEC-11,Mohamed,,fr,76.64.249.183,araka@sympatico.ca,14356258,000000122117396,5,4,,5
303396,26-DEC-11,25-DEC-11,Med Lassaad,,fr,70.51.236.238,rock.bedard@sympatico.ca,14360278,000000122115213,5,5,rien,5
303397,26-DEC-11,25-DEC-11,Haythem,,fr,70.52.5.10,andre.laplante2@sympatico.ca,14356160,000000122118234,5,5,,5
303398,26-DEC-11,25-DEC-11,Haythem,,fr,70.49.82.190,michel.massie@sympatico.ca,14359452,000000122118949,5,5,,5
303399,26-DEC-11,25-DEC-11,Med Ramzi,,fr,70.49.82.190,michel.massie@sympatico.ca,14359454,000000122119527,5,5,,5
303400,26-DEC-11,25-DEC-11,Edward,,en,70.26.56.50,mkunka@sympatico.ca,14359538,000000122121664,4,4,,4
303401,26-DEC-11,23-DEC-11,Frank,,en,65.95.153.240,jane.featherstone@sympatico.ca,14342156,000000122092155,3,3,"he could have listened to me a little more about what I was trying to tell him, however, he was the first to identify that it may actually be a ""line"" problem and refer me to another technician.  He was correct.",4
303402,26-DEC-11,23-DEC-11,Daniel,,en,69.157.152.96,laxton@sympatico.ca,14343450,000000122094491,3,4,"my husband and I have felt complete frustration regarding BELL - we had been trying unsuccessfully to have both existing BELL services under 1 name so that we can benefit from the ""bundle"" $5 per service reduction - this was our 2nd attempt by phone, the first one did NOT work at all, the first clerk ""forgot"" to speak with me to get my authorization to switch the service from my husband to my name therefore when after a 10 min phone call, my husband was tranferred to another technician, he was then unable to assist and we were asked to start the process all over again!!! this time, we were successful but I feel our agent DANIEL was feeling quite frustrated - he was abrupt with his tone but the end result seems to have worked as we now should have both services in MY name - now wish us luck because we are wanting to get satellite to have all 3 services with BELL, let's hope we are not making a mistake........",3
303403,26-DEC-11,25-DEC-11,Mahrane,,fr,67.71.69.150,familledevost@sympatico.ca,14357530,000000122121604,5,5,ne vois pas. ,4
303404,26-DEC-11,25-DEC-11,Patricia,,en,184.146.115.102,hans.boehnke@sympatico.ca,14357924,000000122115111,4,4,,5
303405,26-DEC-11,25-DEC-11,Deepthi,,en,50.101.228.205,humphreys.repair2@sympatico.ca,14358030,000000122118651,5,4,,5
303406,26-DEC-11,25-DEC-11,Cristobal,,en,69.156.162.54,linda.riddell@sympatico.ca,14358932,000000122115009,5,5,I have no complants about Bell service,5
303407,26-DEC-11,23-DEC-11,Saifuddin,,en,70.31.41.231,vancra@sympatico.ca,14348158,000000122089923,5,5,,4
303408,26-DEC-11,24-DEC-11,Karina,,en,74.15.57.29,ja.mcalpine@sympatico.ca,14351658,000000122103365,1,1,"have had problems with phone and internet here for years   the lines  under the road are no good they switch them and i have the same problem 3 months later     last month it was the phone now its the internet , you dont even know when somebody is already working on the  line  on the 24 th the internet was out approx. 3-6 hrs  and when it gets fixed (maybe)  now the phone line has so much static its hard to use   and i will phone on the 26th to complain about it now   if there was cable in the area i would be on it",2
303409,26-DEC-11,25-DEC-11,Marouen,,fr,70.55.183.246,ceillier@bell.net,14356718,000000122119607,5,5,RIEN,5
303410,26-DEC-11,25-DEC-11,Cesar,,en,70.24.90.88,joeandgrace@sympatico.ca,14358434,000000122121674,3,1,"...not Cesar's fault...I was told that the nature of the problem had to go to another station and it would take 24 hours to resolve the problem....I had to call three times.....the problem was properly diagnosed ON THE SPOT on the third call by Vesna.  The second time I called, I rec'd the call centre in India.  The communication and the line connections were EXTREMELY POOR.",3
303411,26-DEC-11,25-DEC-11,Prem,,en,174.91.93.67,jason212park@sympatico.ca,14358228,000000122119654,5,5,,5
303412,26-DEC-11,21-DEC-11,Imen,,fr,67.68.179.238,lr.hebert@sympatico.ca,14319372,000000122050219,5,5,,5
303413,26-DEC-11,25-DEC-11,Preethi,,en,74.198.9.191,c.gissane@sympatico.ca,14356582,000000122119216,4,5,Before I talked to this rep. I was sent through 3 other departments wasting over an hour of my time on Christmas day. I should have been directly connected to the billing department or the appropriate department to ensure the issue was resolved ASAP. So make sure you clearly state the wireless device consumers will be receiving as the website nor the original costumer service rep. Informed me that the wireless N modem is only available with certain packages. ,4
303414,26-DEC-11,13-DEC-11,Armando,,en,70.50.7.181,wmnd@bell.net,14230928,000000121859728,4,4,,5
303415,26-DEC-11,23-DEC-11,Brad,,en,174.91.60.56,l.winger@sympatico.ca,14343326,000000122089439,4,4,i dont feel i should have to call back repeatedly 2 or 3 times trying to resolve an issue with my bill..Brad was excellent doing his job,4
303416,26-DEC-11,24-DEC-11,Nizar,,fr,70.49.66.176,y.sanfacon@sympatico.ca,14355734,000000122105908,5,5,,5
303417,26-DEC-11,25-DEC-11,Aswathy,,en,174.95.253.98,rilab@sympatico.ca,14360192,000000122119799,4,,,4
303418,26-DEC-11,23-DEC-11,Mariem,,fr,70.55.164.25,francois.sansregret@sympatico.ca,14340852,000000122093072,5,5,,5
303419,26-DEC-11,25-DEC-11,Nelly,,en,174.94.2.150,jusjess69@bell.net,14358586,000000122114868,1,1,"Nelly was not helpful at all, in fact he messed up my Internet even more than before I called",1
303420,26-DEC-11,26-DEC-11,Aleem,,en,174.94.36.241,bluechip149@sympatico.ca,14356462,000000122121884,5,5,,5
303421,26-DEC-11,25-DEC-11,Gustavo,,en,67.68.32.93,gandmbrady@sympatico.ca,14357666,000000122116361,5,5,the wait was long but it was christmas and I understand.,5
303422,26-DEC-11,21-DEC-11,Jason,,en,76.67.44.157,roy.langille@sympatico.ca,14322538,000000122037087,5,4,,5
303423,26-DEC-11,24-DEC-11,Anah,,en,174.94.20.77,jwatson_45@sympatico.ca,14352194,000000122104186,4,4,,4
303424,26-DEC-11,14-DEC-11,Maher,,en,70.53.202.164,allanho@sympatico.ca,14244292,000000121888074,4,4,,5
303425,26-DEC-11,18-DEC-11,Kevin,,en,184.148.125.94,dwight.inkpen044@sympatico.ca,14290520,000000121973437,4,4,,4
303426,26-DEC-11,23-DEC-11,Keerthi,,en,174.91.130.154,david.george@sympatico.ca,14339804,000000122093096,2,1,"+Bwetter trained tech. My Tech took control of my computer then searched Google tofind a solution, unsuccessfuly.

Ended the call by telling me to call Microsoft",3
303957,23-DEC-11,22-DEC-11,Kayla,,en,76.64.197.42,ken.loucks@sympatico.ca,14331250,000000122064513,3,2,"Make my internet work.  It's been a year on Fibe16 and it constantly goes down.  I have had technicians here 8+ times and everytime they say it's fixed, but it's not.  One technician told me to buy new phones.  In the last year I have paid over $800 for a service that doesn't work + unneeded phones.  I am getting the next two months internet free, but I paid a premium price all year for something that didn't work.  Technician is coming today.  I problem persits, I will change providers and may look at changing everything which is about $4000/year in business.",1
303958,23-DEC-11,22-DEC-11,Mourad,,fr,76.67.149.172,vallee.gilles@sympatico.ca,14336650,000000122067724,5,5,,5
303959,23-DEC-11,22-DEC-11,Lilian,,en,74.14.130.207,rtjouellet@sympatico.ca,14335028,000000122068570,5,5,,5
303960,23-DEC-11,22-DEC-11,Carole,,fr,67.68.168.229,pijora@sympatico.ca,14334172,000000122072578,5,5,N/A,5
303961,23-DEC-11,22-DEC-11,Nicholas,,en,174.93.124.14,amirian@bell.net,14325730,000000122075156,4,,,
303962,23-DEC-11,22-DEC-11,David,,en,67.70.162.4,elizabeth.quinn@sympatico.ca,14328588,000000122059797,4,2,My account was blocked for unknown reasons. The tech said it was because i sent a lot of emails: they were Christmas greetings to my contact list.  I did it in 3 separate occasions on the same day. - The account should have been unblocked immediately...and not within 24 hours.,4
303963,23-DEC-11,22-DEC-11,Asma,,fr,76.70.60.132,bel.carolle@sympatico.ca,14326326,000000122070256,5,5,tout etais corect et je suis entierement satifait merci.,5
303964,23-DEC-11,22-DEC-11,Myriam,,fr,174.91.237.42,p049@sympatico.ca,14333774,000000122072794,5,5,"Le service de Bell est efficace.
Il reste un point en souffrance:
sans intervention personnelle,il y a souvent un contrôle de volume qui se déplace à "" muet "" et cela coupe le son.  Merci.",5
303965,23-DEC-11,22-DEC-11,Emmanuelle,,fr,69.156.160.59,dora.lucassian@sympatico.ca,14328304,000000122062627,5,5,,5
303966,23-DEC-11,22-DEC-11,Danny,,en,38.116.202.21,jsjkovalick@bell.net,14330964,000000122062895,5,5,"nothing, this was the perfect help call.  nothing like all the others i have experienced the past week. the chap spoke clearly, was professional and friendly at same time, new what he was doing.  and did it all very fast.  koodoes to him!  thankyou",
303967,23-DEC-11,22-DEC-11,Walid,,fr,184.144.228.88,poirier.daniel_91@sympatico.ca,14334226,000000122071747,5,4,,4
303968,23-DEC-11,22-DEC-11,Lahouari,,fr,184.145.216.103,lyne.plamondon@sympatico.ca,14332194,000000122063428,1,1,nous avons déménagé le 3 nov . Nous avons eu énormément de problèmss ex pas de fax pendant un mois Les obtions sur le no  418 659 5510 n`y étaient plus La ligne très mauvaise.  etc .............,1
303969,23-DEC-11,22-DEC-11,Diana,,en,99.243.58.110,fchase@bell.net,14328840,000000122062295,2,,You could start by training your people to understand the english language. Then apply it.,1
303970,23-DEC-11,21-DEC-11,Denis,,en,70.27.97.32,sammysugarbaby@bell.net,14322794,000000122043708,5,4,If I need help omn my computer you guys are always there! Thanks,3
303971,23-DEC-11,22-DEC-11,Kais,,fr,70.52.98.182,ang.gau@bell.net,14325830,000000122065216,5,5,,5
303972,23-DEC-11,22-DEC-11,Rebecca,,en,174.91.172.50,fdswindall@bell.net,14328852,000000122072464,5,5,,5
303973,23-DEC-11,22-DEC-11,Roy,,en,184.148.241.151,mariol_073@sympatico.ca,14332536,000000122062901,5,5,,5
303974,23-DEC-11,22-DEC-11,Perumalla,,en,70.48.56.83,annetim.kravitz@sympatico.ca,14325884,000000122075779,3,5,"Buy better headsets or train the agents to place the mic in a specific position. I heard my agent breathe the whole time loudly! I didn't want to say anything but felt this was a is traction especially since there were a few times we both had to repeat sentences. PLUS, I found that 45 mins on the phone was too long to resolve my issue if all it was a missing password. I hate that the agent had to say that I would have had to be the one who would have changed the settings when that's the last thing I would touch on the iPad. I recognize the need to save money but the fact that outsourcing compromises client satisfaction, I've been looking at ways to leave especially since you don't treat us as loyal customers",1
303975,23-DEC-11,22-DEC-11,Mahender,,en,70.30.52.91,joneill9779@sympatico.ca,14330862,000000122060502,4,5,,5
303976,23-DEC-11,19-DEC-11,Sonia,,fr,174.92.160.175,pare.johanne@sympatico.ca,14302886,000000121984964,5,5,,5
303977,23-DEC-11,22-DEC-11,Iris,,en,70.31.16.23,bharat.lakhani@sympatico.ca,14326436,000000122066894,5,5,"Make the call routing shorter / faster.

Once the customer rep was available, it was very professional and effective.Keep up the good work!",5
303978,23-DEC-11,21-DEC-11,Nora,,en,64.231.221.21,george.schultheiss@sympatico.ca,14316296,000000122039894,1,1,"Explain why your internet service sometimes slows down to nothing, having to wait a couple of minutes between keystrokes.   Other times the speed is normal, like today.",2
303979,23-DEC-11,22-DEC-11,Gavin,,en,76.70.116.221,wfruehauf@sympatico.ca,14336940,000000122079999,4,4,Prevent in the future the deletion of Inbox messages without my authorization.,3
303980,23-DEC-11,22-DEC-11,Badreddine,,fr,74.15.157.17,denis28@sympatico.ca,14327996,000000122080178,4,5,"A vrai dire, pas grand chose de plus, service courtois et efficace, Merci",4
303981,23-DEC-11,22-DEC-11,Sahra,,fr,67.70.68.88,Blanche7@sympatico.ca,14325044,000000122065486,5,5,,5
303982,23-DEC-11,21-DEC-11,Alexandra,,en,70.30.33.88,sehill@sympatico.ca,14322990,000000122056923,5,5,"Your technician (Gary) was professional and very efficient in his job.  A real asset to the company.
The time wait is quite long that is all the problem people have.",5
303983,23-DEC-11,22-DEC-11,Yathreb,,fr,76.70.61.185,rene-angele@bell.net,14334604,000000122059766,5,5,,5
303984,23-DEC-11,22-DEC-11,Elmer,,en,64.231.96.70,joy.fletcher@bell.net,14330918,000000122072566,5,5,Everything went well. Good service.,4
303985,23-DEC-11,17-DEC-11,Nadia,,fr,184.148.220.160,mrousseau008@sympatico.ca,14285420,000000121951796,3,4,"nous avertir quand nous payons un service trop cher
service internet il y avais 30.00 dollard de trop pour le meme service ",3
303986,23-DEC-11,22-DEC-11,Sheng,,en,174.89.109.79,barrymax@sympatico.ca,14326234,000000122062794,5,5,Nothing More.,5
303987,23-DEC-11,22-DEC-11,Latregan,,fr,76.64.110.123,michel.belanger053@sympatico.ca,14332958,000000122068644,4,4,,4
303988,23-DEC-11,20-DEC-11,Tony,,en,174.91.48.113,mahoney01@bell.net,14308892,000000122012912,3,3,,4
303989,23-DEC-11,22-DEC-11,Susan,,en,69.159.20.218,schan369@sympatico.ca,14335358,000000122073530,4,4,,4
304481,23-DEC-11,19-DEC-11,Ahmed,,en,174.95.102.147,r.mcintosh@sympatico.ca,14303248,000000121989591,2,4,Have trained staff that fully understans english and the systems they are operating. The process i went through was long and frustrating with my having to repeat myself many times and with my being put on holda number of times. speaking english and understanding english should be prerequisits for these jobs.,4
304482,23-DEC-11,21-DEC-11,Ana,,en,173.35.161.195,sutherealtor@sympatico.ca,14323752,000000122057057,5,5,,5
304483,23-DEC-11,18-DEC-11,Saifuddin,,en,74.14.152.253,campbell75@sympatico.ca,14289474,000000121975327,5,5,,5
304484,23-DEC-11,22-DEC-11,Minh-Trang,,fr,67.68.144.81,rbbenoit@bell.net,14334518,000000122070572,5,5,,4
304485,23-DEC-11,22-DEC-11,Khaled,,fr,70.48.92.192,alinelandry@sympatico.ca,14325656,000000122068438,1,,"Le 17 décembre sernier je communiquais avec Sympatico car le bout de l'adaptateur était brisé et la lumière rouge clignotait. Le technicien m'a fait faire des opérations pour me brancher directement à sympatico pour avoir internet en attendant le modem qu'il me postait la journée même et que je devais recevoir le mardi 20 décembre. Donc, il ne pouvait me brancher directement car selon lui la bande passante de mon ordi était insuffisante pour un tel branchement. Dans l'après-midi, j'ai refait les opérations qu'il m'a fait faire  le matin et j'ai été branchée..Bizarre hein? Alors j'attendais le dit modem, je suis allée à 2 reprises au bureau de poste et rien. Hier, j'ai téléphoné à sympatico pour me faire niaiser pendant plus de 45 minutes pouyr me dire que finalement, ils ne m'ont pas envoyé de modemet que je n'en avais pas besoin. Mais qui sont ces incompétents? C'est à peine croyable. J'ai eu droit à 2 personnes hier pour me faire dire l'inutilité de l'adaptateur avec la fiche brisée.J'ai les 4 ssrvices de Bell:Bell expressVu, cellulaire, téléphone résidence et internet.Faut croire que je ne suis pas une bonne cliente pour me traiter avec un tel mépris. Pourtant mes comptes sont toujours payés à temps. Incroyable. Mon seuil de tolérance envers Bell est atteint.",1
304486,23-DEC-11,22-DEC-11,Randileigh,,en,184.144.137.216,marcaubrey@sympatico.ca,14332392,000000122066397,3,3,"The representative could have been more cheerful. She sounded uninsterested and 
only going through the motions",4
304487,23-DEC-11,22-DEC-11,Nancy,,en,174.95.141.202,mtwilson@sympatico.ca,14333374,000000122064431,5,4,I called Bell because I was expecting a Bell Representative to come and change modem for internet service.  I was asked when I would be home and an appointment was made for yesterday (Thursday) between 8 and noon.  I waited - no Bell rep.  When I called I was informed that the modem would be in mail and I would change it myself!  The Customer Service Agent was terrific (had a sense of humour) and diffused my irratation.,4
304488,23-DEC-11,21-DEC-11,Ever,,en,67.71.70.29,bobbatah@sympatico.ca,14313186,000000122054168,5,5,BEFORE PROBLEM SOLVED I WENT THROUGH 7 PEOPLE OVER TWO DAYS.I HAD A HARD TIME UNDERSTANDING ANY OF THEM AS I DO NOT KNOW WHAT COUNTRY THEY WERE FROM AND THERE ENGLISH WAS HARD TO UNDERSTAND.ALSO THE PHONE CONNECTIONS WERE VERY BAD AND I HAD A HARD TIME HEARING THEM AS WELL AS NOT UNDERSTANDING THEM.THE PERSON WHO EVENTUALLY SOLVED MY PROBLEM WAS SOMEONE CALLED MIKE AND HE WAS VERY GOOD.,3
304489,23-DEC-11,22-DEC-11,Abir,,fr,76.70.61.185,rene-angele@bell.net,14334602,000000122061946,5,5,,5
304490,23-DEC-11,22-DEC-11,Abderrahmen,,fr,70.30.253.42,jean-louis-biot@sympatico.ca,14330378,000000122061697,5,5,,4
304491,23-DEC-11,12-DEC-11,Raj,,en,69.157.39.56,espies@sympatico.ca,14219432,000000121848912,5,5,,4
304492,23-DEC-11,23-DEC-11,Gattu,,en,192.75.88.232,toeroe@sympatico.ca,14336452,000000122080703,2,1,"The representative were courteous, but nothing was resolved. In fact the internet service became even worse. While before the connection was intermittent after the ""adjustments"" I couldn't any connection at all.
Someone will come tomorrow to try to resolve the issue on site. I find the time range you give for such visit is too wide, one needs to take the day off, which I could do only if I could connect from home. My understanding is that after hours are only offered on Saturday morning.   ",2
304493,23-DEC-11,21-DEC-11,Moez,,fr,174.93.230.137,martinechapdelaine@sympatico.ca,14319966,000000122040312,5,5,,5
304494,23-DEC-11,21-DEC-11,Med Ramzi,,fr,209.226.175.32,honda8@sympatico.ca,14317004,000000122041188,1,1,"Engager des personnes qui parlent le français sans trop balbutier,et surtout qui prennent le temps de comprendre le trouble mentionné. Il n'a pas semblé comprendre le trouble. ",2
304495,23-DEC-11,22-DEC-11,Jose,,en,74.14.146.12,brian.kodatsky@sympatico.ca,14326729,000000122071061,5,5,,5
304496,23-DEC-11,22-DEC-11,Ajay,,en,69.158.163.181,dotnbob@sympatico.ca,14328324,000000122077255,4,5,"Always insure that the technican can speak Cnadian english very clearly.
The technican do very good and my problem was resolved very quickly thanks to me being able to clearly under stand him Thanks again. ",5
304497,23-DEC-11,21-DEC-11,Mukesh,,en,65.93.84.144,symonsr@sympatico.ca,14323806,000000122055446,4,4,don't know.  ,4
304498,23-DEC-11,23-DEC-11,Dylan,,en,76.65.129.97,lelevose@bell.net,14331732,000000122080933,4,3,,4
304499,23-DEC-11,22-DEC-11,Souihi,,fr,70.49.115.128,luc.crete@sympatico.ca,14332126,000000122066866,4,4,,4
304500,23-DEC-11,30-NOV-11,Loyda,,en,206.130.173.60,dpaja@sympatico.ca,14154392,000000121600214,1,1,Looks that your employees are working to get rid of clients.,1
304501,23-DEC-11,22-DEC-11,Suresh kumar,,en,69.156.92.17,ken_dejonge_99@sympatico.ca,14331262,000000122080551,5,5,,5
304502,23-DEC-11,22-DEC-11,Salvador,,en,74.14.92.188,roy.wolski@sympatico.ca,14334998,000000122061488,4,5,Everything was 100 percent!,5
304503,23-DEC-11,22-DEC-11,Benjamin,,en,64.231.93.157,jzacher@sympatico.ca,14331088,000000122078456,5,5,,5
304504,23-DEC-11,20-DEC-11,Roy,,en,65.92.58.90,aminors@bell.net,14305748,000000122018647,5,4,,4
304505,23-DEC-11,22-DEC-11,Priya,,en,75.51.78.170,e.wang@sympatico.ca,14328444,000000122067882,5,5,Bring customer care back to Canada,4
304506,22-DEC-11,21-DEC-11,Emmanuelle,,en,64.229.85.88,lisejacques@sympatico.ca,14319200,000000122041342,5,5,just make shure the job stays in canada remember it is very important to me to speak to someone in my native land as I did yesterday thank you Jacques,5
304507,22-DEC-11,22-DEC-11,,,en,206.172.0.205,,,,4,4,test,3
304508,22-DEC-11,21-DEC-11,Sahali,,fr,65.94.171.108,carol.plante2006@sympatico.ca,14313622,000000122043364,4,4,"la loyauté l'ont fait pour mes prochaine factures j'attend voir si c'est vraie.si non j'irai voir vidéotron.
",4
304509,22-DEC-11,21-DEC-11,Shirin,,en,174.94.16.211,nqureshi@sympatico.ca,14321064,000000122039711,4,4,Allow more time to Technicians.,4
304510,22-DEC-11,21-DEC-11,Valarmathy,,en,69.157.57.207,aniamail@bell.net,14312430,000000122042701,4,4,,4
304511,22-DEC-11,21-DEC-11,Sam,,en,74.12.16.114,Mitchell281@sympatico.ca,14311706,000000122040109,5,5,,5
302857,22-DEC-11,21-DEC-11,Milo,,en,76.69.1.174,gyoung000@sympatico.ca,14316700,000000122049538,5,5,"
  Nothing",4
302858,22-DEC-11,21-DEC-11,Rudolf,,fr,64.228.83.91,pierre781@sympatico.ca,14321610,000000122043951,5,5,,5
302859,22-DEC-11,21-DEC-11,Med Ramzi,,en,70.55.134.221,karenfigurniak@sympatico.ca,14318430,000000122051470,2,1,Not to have to talk with someone in India for help.,3
302860,22-DEC-11,21-DEC-11,Ronalie,,en,70.49.188.87,stuartjeffery@sympatico.ca,14323662,000000122039552,1,1,Bell needs to start delivering what they promise. I made the initial call to your customer loyalty dept Dec 6 to upgrade my internet service. I have since made 6 or 7 calls and still do not have a modem because your tech din't even bother to show up at the designated time for the install not once but twice. Getting service from Bell should not be this complicated. I don't understand how a company can operate like this and still stay in business.,1
302861,22-DEC-11,21-DEC-11,Porushotham,,en,76.69.26.246,lchurch20@sympatico.ca,14318982,000000122048878,5,5,I cannot think of anything. The representative corrected the problem in such a courteous and most satisfactory manner.,5
302862,22-DEC-11,21-DEC-11,Amany,,fr,70.30.191.175,c.suc@sympatico.ca,14313504,000000122045088,4,4,"Tout simplement me facturer le montant qui avait été convenue lors de l'abonnement. Je n'aurait pas été obligé d'appeler et perdre presque une heure.
",3
302863,22-DEC-11,21-DEC-11,Sulochana,,en,76.64.210.134,asenroy@sympatico.ca,14312628,000000122037283,5,5,,5
302864,22-DEC-11,21-DEC-11,Dhia,,fr,184.145.158.166,harold-daniele@sympatico.ca,14316812,000000122049709,4,4,"Depuis que j,ai changé mon forfait à internet, je trouvais que malgré le forfait choisi, ça allait moins vite qu'avant mon changement. J'ai logé plusieurs appels de service mais c'est finalement hier que j'ai obtenu ma réponse officiel à mon problème. Il m'a clairement dit que le forfait que j'avais demandais beaucoup de mémoire ram et qu'actuellement ce n'était pas suffisant pour le forfait que j'avais que je devais faire augmenter la mémoire ram et que mon problème serait résolue. Finalement j'ai obtenue satisfaction, heureusement que je suis fidèle à Bell car j,aurais pu facilement quitter pour un autre fournisseur en pensant que votre forfait n'était pas à la hauteur!!! Les autres fois on me disait que c'était mon ordinateur sans m,expliquer alors que je ne comprenait pas car avant le changement mon forfait répondait à mes attentes et en changent je me suis retrouvé avec un forfait qui ne répondait plus à mes attentes de Bell. Il reste que ça fait déjà un an ou même plus que je doute de mon service. ",5
302865,22-DEC-11,21-DEC-11,Melvin,,en,174.92.104.226,randlcipp@bell.net,14321954,000000122035271,5,4,Nothing,4
302866,22-DEC-11,21-DEC-11,Celina,,en,184.151.63.235,ron.hedley@sympatico.ca,14322486,000000122041238,5,5,Nothing very happy,5
302867,22-DEC-11,21-DEC-11,Josh,,en,174.91.85.217,jmweber@sympatico.ca,14317940,000000122048262,5,5,,5
302868,22-DEC-11,21-DEC-11,William,,en,70.26.41.145,pendert@sympatico.ca,14321482,000000122037425,5,4,,5
302869,22-DEC-11,21-DEC-11,Sofien,,fr,70.30.191.175,c.suc@sympatico.ca,14313502,000000122045761,4,4,"Respecter le tarif annoncé au départ par l'agent et votre site internet. Insi je n'aurait pas perdue une heure au téléphone.
Je voulais envoyer une preuve de mais dire a votre employer par couriel mais il ne peuvent divulguer leurs adresse.
J'image que suite a votre politique et vos maniere de faire il recevrait beaucoup de betise par courrier.
Pas pour rien que les plaintes contre les compagnies de télécom monte en fleche.
",3
302870,22-DEC-11,21-DEC-11,David,,en,70.51.221.217,elgw@sympatico.ca,14315502,000000122039580,5,4,,5
302871,22-DEC-11,21-DEC-11,Nora,,en,69.158.161.227,robmor100@sympatico.ca,14322412,000000122039238,5,5,"nothing, except offer to ship modem was rather expensive at $20 for shipping and handling",4
302872,22-DEC-11,21-DEC-11,Sahali,,fr,65.93.155.132,sinclair260@bell.net,14323214,000000122055284,5,5,,5
302873,22-DEC-11,21-DEC-11,Elizabeth,,en,70.31.133.220,eahamilton@sympatico.ca,14315366,000000122035917,4,4,Resolve the bill amounts without me having to call in . ,3
302874,22-DEC-11,21-DEC-11,Remi,,fr,65.92.159.159,heleneroger@bell.net,14316874,000000122049938,5,5,,5
302875,22-DEC-11,20-DEC-11,Mike,,en,70.48.54.207,ewmac@sympatico.ca,14307114,000000122018096,5,5,"o/k/
.",5
302876,22-DEC-11,21-DEC-11,Gloria,,en,69.19.14.39,rpichette1@sympatico.ca,14322556,000000122045018,5,5,,5
302877,22-DEC-11,21-DEC-11,Hassan,,en,207.188.90.138,brad.park@sympatico.ca,14313272,000000122051992,1,1,"show up at the proper time, appointment was for Tues after 5pm, showed up at 1pm??? rescheduled for Wed after 5pm, showed up at 11am???",1
302878,22-DEC-11,21-DEC-11,Helenpearl,,en,70.48.164.186,jodyn.hambly@sympatico.ca,14317970,000000122035492,4,4,,4
302879,22-DEC-11,21-DEC-11,Deepak,,en,69.159.19.98,mwerner41@sympatico.ca,14320834,000000122039186,5,5,"nothing    that I could think of 
he was very courteous..
it was a good experience.",5
302880,22-DEC-11,21-DEC-11,Badreddine,,fr,174.89.78.139,rosairebegin@sympatico.ca,14322510,000000122040818,3,5,Les techniciens en informatique ont énormément de difficulté à comprendre les utilisteurs comme moi que sommes loin d'êtrent des spécialistes del'ordi et j'ai ressenti son impatience lorsque je cherchais les commandes à faire au fur et à mesure qu'il me les demandait.,4
302881,22-DEC-11,21-DEC-11,Margaret,,en,184.147.125.50,kstefoff@sympatico.ca,14318776,000000122050523,5,5,,4
302882,22-DEC-11,21-DEC-11,Dilip,,en,70.50.91.166,barb.tuin@sympatico.ca,14312828,000000122041978,5,5,,5
302883,22-DEC-11,21-DEC-11,Melvin,,en,70.54.1.199,tconnolly4@sympatico.ca,14323926,000000122039602,5,5,,5
302884,22-DEC-11,21-DEC-11,Ayesha,,en,184.144.65.30,dr.pivtoran@bell.net,14315254,000000122046940,5,5,,5
302885,22-DEC-11,21-DEC-11,Allan,,en,174.91.34.221,cwsnoek@sympatico.ca,14314324,000000122044826,5,5,nothing,5
302886,22-DEC-11,21-DEC-11,Mario,,en,67.71.128.151,rfnuff@sympatico.ca,14322138,000000122048555,4,4,,4
302887,22-DEC-11,21-DEC-11,Med Amine,,fr,76.69.99.13,jacques234@sympatico.ca,14317360,000000122040366,3,4,"Il semblait impatient et ne pas être tres compétent face au probleme du processus d'installation du système Wi-Fi pour IPad.Par contre j'ai pour un autre problème,obtenu un excellent service toujours pour le IPad d'une dame Olive? Je suis depuis de multiples années client de Bell et je recommande toujours cette Cie.Il y a toujours place pour amélioration du personnel...

 
",5
302888,22-DEC-11,27-NOV-11,Charles,,en,67.70.205.235,gaburt@sympatico.ca,14119128,000000121518060,4,4,rep explained problem very well and was helpful,4
302889,22-DEC-11,19-DEC-11,Hemavathi,,en,70.30.111.66,salamonj@sympatico.ca,14303920,000000121983799,5,5,,5
302890,22-DEC-11,21-DEC-11,Mehdi,,fr,76.67.207.74,gigilamour7@sympatico.ca,14316404,000000122048389,3,4,"Au début on me demandait d'attendre la livraison du fil noir même si ma voisine m'a passé son fil temporairement.Je me suis fâchée et soudainement tout a changé.
On m'a répondu poliment et avec mon insistance j'ai reçu l'aide demandée.",4
303427,24-DEC-11,23-DEC-11,Manoranjith,,en,76.68.128.147,mark167@sympatico.ca,14344336,000000122096914,5,5,,4
303428,24-DEC-11,21-DEC-11,Mohamed,,fr,76.65.171.207,chas.lemieux@sympatico.ca,14313906,000000122045720,5,5,,3
303429,24-DEC-11,23-DEC-11,Andrew,,en,174.88.2.3,mckilty@bell.net,14344570,000000122082931,5,5,nothing,5
303430,24-DEC-11,23-DEC-11,Edwitch,,en,174.95.73.219,annebaker1@sympatico.ca,14338146,000000122090182,5,5,nothing,5
303431,24-DEC-11,23-DEC-11,Melvin,,en,174.94.44.165,jimndi@sympatico.ca,14342512,000000122096093,3,3,"Make sure it didn't happen in the first place, why, after 17 years, can we NOT get into our email...I mean really, every time sympatico updates, it screws up our email, fix that bug, and things will be higher than somewhat.",2
303432,24-DEC-11,23-DEC-11,Hency,,en,69.158.67.99,davidson@sympatico.ca,14339832,000000122097993,4,4,,4
303433,24-DEC-11,23-DEC-11,Arthi,,en,67.71.145.182,claplante001@sympatico.ca,14339382,000000122084568,4,3,,5
303434,24-DEC-11,23-DEC-11,Pradeep,,en,76.70.114.247,billandjudy.mills@sympatico.ca,14338610,000000122082834,4,4,,5
303435,24-DEC-11,23-DEC-11,Preethi,,en,184.146.141.159,sylviacamilleri@sympatico.ca,14347618,000000122095183,5,5,,5
303436,24-DEC-11,23-DEC-11,Mahender,,en,70.54.82.113,blfd@bell.net,14338654,000000122082043,4,2,,4
303437,24-DEC-11,23-DEC-11,Alvaro,,en,65.94.90.85,pandit211@sympatico.ca,14345500,000000122099540,5,5,,5
303438,24-DEC-11,23-DEC-11,Justin,,en,76.64.98.146,ken.moon@sympatico.ca,14343094,000000122085551,4,4,,5
303439,24-DEC-11,23-DEC-11,Melissa,,en,64.229.187.126,john.falzon@sympatico.ca,14342660,000000122095631,5,1,"Update your computer system to the 21st. century! Roger's can mix a problem with my bill, and it is done... You TRY to fix a problem and it carries on for months! A company like Bell that deals with communication; HAS VERY LITTLE communication! What does that say about your company! No wonder customers are leaving at a fast rate. Someone should get off their ass & look into this! As for the season...Merry Christmas...",2
303440,24-DEC-11,23-DEC-11,Rim,,fr,64.229.49.211,richard54@bell.net,14346318,000000122085499,5,4,,5
303441,24-DEC-11,23-DEC-11,Mohamed,,fr,64.229.129.141,chantal_demers5@sympatico.ca,14339198,000000122084201,5,4,,5
303442,24-DEC-11,23-DEC-11,Makram,,fr,64.229.129.141,chantal_demers5@sympatico.ca,14339200,000000122083060,5,4,,5
303443,24-DEC-11,23-DEC-11,Mario,,en,174.92.62.42,oliviovacca@sympatico.ca,14345392,000000122092710,2,1,Have knowlegde people on your call centre. Tech called in for help but online help was useless. Thought it was me calling. ,1
303444,24-DEC-11,23-DEC-11,Nayeem,,en,70.49.243.122,emnethercott@sympatico.ca,14340488,000000122088549,5,5,nothing,5
303445,24-DEC-11,23-DEC-11,Kota,,en,174.92.62.42,oliviovacca@sympatico.ca,14345394,000000122082440,1,1,,1
303446,24-DEC-11,23-DEC-11,Srinivasan,,en,69.157.72.200,imasku@bell.net,14341874,000000122098203,4,4,,4
303447,24-DEC-11,23-DEC-11,Juan,,en,174.88.10.212,williamsong@sympatico.ca,14348450,000000122090382,5,5,,4
303448,24-DEC-11,23-DEC-11,Med Anouar,,fr,204.62.206.252,michel54@sympatico.ca,14344748,000000122084169,3,1,"On me fait payer pour internet haute vitesse pendant des années, pour ensuite me dire que le système ne peut aller au delà de 5.5 MbT, alors je compte faire iune plainte au CRTC ou à l'organisme qui gère ces cas là. Bell a déjà payé l'amende pour avoir fait ça à des centaines de clients, et vou continuez... je ne dirai pas toute ma pensée sur votre comportement, car ce serait de gros mots.",1
303449,24-DEC-11,23-DEC-11,Tabatha,,en,174.91.3.73,gcalver@sympatico.ca,14341048,000000122085624,5,3,your charges for suspending my services while on holidays are way too high and when I called SHAW about putting my TV on holiday mode they simply said thanks for being a good customer and di it at no charge. When I gat back in the spring I am going to start shopping other suppliers to see if all are charging the same for services,2
303450,24-DEC-11,23-DEC-11,Moses,,en,174.94.46.25,debwellington@bell.net,14339922,000000122082713,2,1,"sent the replacement modem! we have sporadic service, out for hours, and as a business with a point of sale machine that is linked to the high speed system, we are unable to process payments at various times causing great inconvenience to customers and also upsetting them for no reason in an already stressed time. We were promised a new modem would be sent Monday Dec 19 - here it is Dec 24 and STILL WAITING. We called again yesterday, but all they could do was say the same thing - we'll send you a new one next business day, which will now be Dec 28 for you. EXCEEDINGLY UPSET!!!! Bell, this is the worst service ever. How would you like to be unable to process payments and your company that handles that seemingly couldn't care less!",1
303451,24-DEC-11,23-DEC-11,Mehdi,,fr,70.53.198.103,artdan@sympatico.ca,14338230,000000122090889,5,4,J'ai beaucoup apprécié le suivi après la visite du technicien. Il voulait s'assurer que tout (téléphone et Internet) fonctionnait bien pour nous.  Merci!,5
303452,24-DEC-11,24-DEC-11,Vijay,,en,70.30.19.69,robert.mahlitz019@sympatico.ca,14346458,000000122101722,5,5,,4
303453,24-DEC-11,23-DEC-11,Eya,,fr,70.52.74.167,margotberthiaume@bell.net,14344224,000000122082018,4,5,,4
303454,24-DEC-11,24-DEC-11,Wajdi,,fr,76.64.108.72,dmarchand@sympatico.ca,14340126,000000122101937,5,5,,4
303455,24-DEC-11,22-DEC-11,Nora,,en,64.229.186.254,gaber@bell.net,14329118,000000122077103,4,5,Someone could have told me the server had changed,4
303456,24-DEC-11,23-DEC-11,Franssesca,,en,174.92.66.69,minnkw@sympatico.ca,14344834,000000122095804,2,2,,3
303457,24-DEC-11,22-DEC-11,Dwayne,,en,76.64.57.11,firevixen@sympatico.ca,14328906,000000122068079,5,5,,4
303458,24-DEC-11,23-DEC-11,Deepika,,en,74.14.12.232,morganste.marie@sympatico.ca,14345008,000000122093239,4,2,"As a customer in a neighbourhood with only a moderate speed available, the best modem available to me is inferior to what has been on the market for 3 years.  A better selection of modems/routers or better support for connecting other routers.",2
303459,24-DEC-11,23-DEC-11,Madhu,,en,67.71.92.13,lynn.crete@sympatico.ca,14343912,000000122094058,5,5,Nothing.  He did more than I expected.  He resolved the problem and then helped me check and then recheck to make sure everything was working fine.  He even gave me a few suggestions on what to try on my own if ever the same problem happened again.  Terrific!,5
303460,24-DEC-11,23-DEC-11,Pascal,,en,174.88.5.250,donwieler@bell.net,14340196,000000122092258,1,1,show some interest and not lie about knowing if the service was up or not.,1
303461,24-DEC-11,23-DEC-11,Shirin,,en,70.30.20.249,rbthomas@sympatico.ca,14346197,000000122096673,5,4,Given me the access code instead of me having to get from my son as i am old and do not know how to use text messaging.,4
303462,24-DEC-11,23-DEC-11,Besma,,fr,76.71.216.127,fcastelletti@sympatico.ca,14340690,000000122091308,1,1,"Regler Le probleme, j ai eu la technicienne en ligne, elle s'est connectée à mon ordinateur en me mettant en attente et tout un coup plus rien. Déconnexion et après 5 à 7 minutes la ligne téléphonique à raccrochée. Personne ne nous a rappeler. ",1
303990,24-DEC-11,23-DEC-11,Jean,,en,65.93.111.81,jhsca@sympatico.ca,14342458,000000122095969,3,,"at abt the 20 min point in the call, the line went buzy requiring after waiting for a call back & not getting one a repeat of the whole issue dealt with in the 1st call (which was correcting the errors in billing) previously deemed to be established. So 3 lengthy attempts to made amendments to by bundled services. For a phone company to 'accidentally terminate a call I'm indeed taken-aback. If my agreed on changes could be so badly subsequently billed on my invoice makes me wonder abt the training/understanding og your cust serv reps!!How many others get a bill that doesn't reflect their request but either don't notice or just give up?",3
303991,24-DEC-11,23-DEC-11,Samuel,,en,174.92.73.170,larry.smith074@sympatico.ca,14343416,000000122092080,4,4,nothing,5
303992,24-DEC-11,23-DEC-11,Tejaswvi,,en,70.30.20.251,dom.pet@sympatico.ca,14340156,000000122098728,5,4,,5
303993,24-DEC-11,23-DEC-11,Jessica,,en,184.145.129.215,rubiechen@sympatico.ca,14346670,000000122092418,5,4,Inform me before my emailbox (POP) approaching its capacity limit.,5
303994,24-DEC-11,23-DEC-11,Aprajit,,en,74.14.31.150,odysey68@sympatico.ca,14345374,000000122099455,5,5,Absolutly Nothing,5
303995,24-DEC-11,23-DEC-11,Dennis,,fr,76.64.115.120,nm2@sympatico.ca,14345292,000000122081727,4,4,Il a crédité le montant facturé en trop par erreur !,4
303996,24-DEC-11,23-DEC-11,Islem,,fr,70.30.179.187,beaudoinrobert@sympatico.ca,14338464,000000122087321,4,5,,5
303997,24-DEC-11,23-DEC-11,Radhika,,en,74.15.23.191,ron.hilton@sympatico.ca,14346558,000000122094091,5,5,,5
303998,24-DEC-11,23-DEC-11,Yao,,en,70.29.94.102,njeronimo@sympatico.ca,14345284,000000122096054,4,4,,4
303999,24-DEC-11,23-DEC-11,Salvador,,en,70.53.146.155,robert.filion025@sympatico.ca,14346452,000000122101112,2,1,,3
304000,24-DEC-11,23-DEC-11,Visakan,,en,70.49.63.169,mmeessen@sympatico.ca,14344928,000000122094132,4,4,Offered more than one line filter,4
304001,24-DEC-11,11-NOV-11,Heithem,,fr,74.14.172.101,clubpunching@bell.net,13942110,000000121186980,5,5,,5
304002,24-DEC-11,22-DEC-11,Gloria,,en,69.158.144.134,louiseanddaviddoherty281@sympatico.ca,14332066,000000122078858,2,4,have your employees actually give you the answers that you require and not lead you to believe that your inquiries will be resolved. for the technician that arrived at my home on saturday morning december 24th he was great note the word HE my suggestion best you have him train the people that answer the phones ,3
304003,24-DEC-11,21-DEC-11,Temsu,,en,65.95.41.218,trish.bridgen@bell.net,14324202,000000122038885,4,4,,4
304004,24-DEC-11,23-DEC-11,Raul,,en,174.93.31.229,gerjo@sympatico.ca,14341154,000000122087840,5,5,nothing,5
304005,24-DEC-11,23-DEC-11,Cody,,fr,76.65.172.151,alphonseroaldi@sympatico.ca,14337922,000000122092447,5,,Rien. Je dois attendre ma prochaine facture pour verifier si les changements seront appliqués.,4
304006,24-DEC-11,23-DEC-11,Mohammed,,en,70.26.3.98,vgates@bell.net,14348202,000000122100766,5,4,,5
304007,24-DEC-11,23-DEC-11,Mohamed Sabry,,fr,70.48.18.198,jpaul.milot@sympatico.ca,14342784,000000122100113,5,5,,5
304008,24-DEC-11,23-DEC-11,Gerardo,,en,64.228.92.5,amlaporte@sympatico.ca,14337978,000000122101283,5,5,it took the last caller to fix the problem. It is too bad that the previous rep did not think to fix the problem in that way. That was early afternoon.,5
304009,24-DEC-11,23-DEC-11,Ali,,en,184.146.82.40,ptrish@sympatico.ca,14346010,000000122092265,5,5,nothing it was great.  He went above and beyond what I originally called about.,5
304010,24-DEC-11,23-DEC-11,Bernard,,en,70.48.239.141,bglasgow@sympatico.ca,14338582,000000122082272,4,4,A better technical explaination of the reasons I run into this problem periodically.,4
304011,24-DEC-11,23-DEC-11,Karla,,en,70.24.109.214,saelliott@sympatico.ca,14346782,000000122098158,4,3,,4
304012,24-DEC-11,23-DEC-11,Sukumar,,en,70.27.135.9,sammysmom4@sympatico.ca,14346844,000000122082892,5,5,Provide technicians that are located in Canada.  There are many people seeking employment here.,4
304013,24-DEC-11,23-DEC-11,Nagender,,en,76.68.46.106,mjtwolan@sympatico.ca,14344892,000000122091891,5,4,,5
304014,24-DEC-11,23-DEC-11,Victor Gabriel,,en,184.145.51.116,romantietz@sympatico.ca,14346554,000000122088694,5,4,Bell should not send password in email when the reason I was calling was that my account had been locked due to a hacking.,5
304015,24-DEC-11,23-DEC-11,Allaura,,en,65.92.48.157,dean_rheault@sympatico.ca,14339896,000000122084691,2,1,You can't compete pricewise with other internetproviders...  $2.50 per Gb after I use 2Gb...  This is not a reasonable rate.  One that is easily beat by others.,1
304016,24-DEC-11,22-DEC-11,Danny,,en,69.159.44.229,hirst9@sympatico.ca,14329804,000000122061788,2,1,fix your SLOW line speeds in my part of Cornwall (west end)speeds have been noticeably slow since Dec 20/11 I am getting close to switching to Cogeco for my internet,4
304017,24-DEC-11,23-DEC-11,Luis,,en,64.231.186.153,blklatt@sympatico.ca,14338656,000000122085818,1,1,tell your customer the truth,1
304018,24-DEC-11,23-DEC-11,Edward,,en,65.95.154.170,onthelake@bell.net,14345408,000000122086712,5,4,your agent was very helpful,4
304019,24-DEC-11,23-DEC-11,Ronald,,en,65.94.213.42,joquicksnip@bell.net,14342730,000000122087882,5,5,Your rep. was very patient with me. Thank you.,4
304020,24-DEC-11,23-DEC-11,Andrea,,en,64.231.186.153,blklatt@sympatico.ca,14338658,000000122095754,3,2,after a second call back because my internet was not working the bell rep did call me back at 9 pm to indicate there still was a problem but it probably would not be resolved until sometime on Dec 24th,3
304021,24-DEC-11,23-DEC-11,Soumaya,,fr,70.48.123.52,laluce@sympatico.ca,14343386,000000122088554,5,4,,5
304022,24-DEC-11,22-DEC-11,Martina,,en,76.67.100.118,fari_beh@sympatico.ca,14328820,000000122079511,4,4,"I had no access to the internet in the recent past which occurred frequently. However it was resolved after talking with a Rep., I am not sure if the problem (internet connection) has been resolved permanently.    ",3
304023,24-DEC-11,23-DEC-11,Claudia,,en,65.94.207.247,edeltrautek@sympatico.ca,14340384,000000122096493,3,2,"I prefer to deal with Canadian reps. 
It shouldn't take 4 calls to get an appointment to have my internet fixed.
Having to repeat the same issue, over and over and over, is absolutely ridiculous, frustrating, and a total waste of my time, especially at Christmas.
",2
304024,24-DEC-11,21-DEC-11,Rudolf,,en,174.91.113.25,slurns@sympatico.ca,14323312,000000122055332,3,2,"That was the 4th call to resolve my email problems and it still won't send. He was helpful and friendly, but unable to resolve my problem. Call # 5 will be later today.",2
304025,24-DEC-11,23-DEC-11,Marwen,,fr,206.172.128.44,brassardp@sympatico.ca,14338774,000000122092786,4,4,,5
304026,24-DEC-11,23-DEC-11,Soumaya,,fr,206.172.128.44,brassardp@sympatico.ca,14338778,000000122094015,4,4,"Mon problème avait été réglé avec le technicien précédent, mais j'avais une couple d'informations supplémentaires à demander au même sujet.  Cette technicienne tout comme le précédent était très courtoise et a pris le temps de bien répondre à mes questiions.",5
304512,22-DEC-11,21-DEC-11,Wajdi,,fr,67.68.253.201,favreaup@sympatico.ca,14315768,000000122053309,3,1,"Régler mon problème immédiatement plutôt qu'attendre deux jours qu'on me rapelle afin de résoudre,peut-être, ce problème.",4
304513,22-DEC-11,21-DEC-11,Ericka,,en,76.68.48.23,ma-ch@bell.net,14319568,000000122042300,4,4,"I feel Bell is the best service available, however, in my building Bell was upgrading their equipment/service (1101 Bay Street, Toronto)using QX Technology. Somehow while they were completing this task they eliminated my Anti-Virus and Anti Spyware shield. I could not have this taken care of until they were finished (almost 3 weeks)because everytime I tried to make a long distance call I got this loud piercing sound over the telephone and had to disconnect. Basically, I did not feel that I could use my computer except minimumally until the upgrade was complete. When I finally called tech support, I spent over 1 l/2 hours on the phone and also found that my line had been crossed with someone elses. The technicians repaired the problems (I believe) and I believe they did a good job; but the disruption of service should not have happened. Somehow there should be protection against this kind of disruption.",5
304514,22-DEC-11,21-DEC-11,Serina,,en,70.48.148.76,tsohalloran@bell.net,14324232,000000122056726,2,1,Will rely on bell reps in future as the person who helped on 22 December 2011 was excellent and handled the problem the customer(myself) was experiencing,5
304515,22-DEC-11,21-DEC-11,Pierre,,fr,67.70.146.132,md3m@sympatico.ca,14320186,000000122038253,5,5,rien,5
304516,22-DEC-11,21-DEC-11,Ivette,,en,65.92.25.13,lintonsalmon@bell.net,14319130,000000122046492,5,5,nothing,5
304517,22-DEC-11,22-DEC-11,Carolina,,en,76.67.116.31,mdp77@sympatico.ca,14320204,000000122057835,4,4,I shouldn't have had to call in the first place. I find your Internet service very unreliable and have had periodic problems with it all along.  This was the second call I had to make for the same problem on the same day. ,2
304518,25-DEC-11,22-DEC-11,Elyes,,fr,184.144.136.251,ffarza@sympatico.ca,14328876,000000122077424,5,4,,4
304519,25-DEC-11,24-DEC-11,Selim,,fr,70.49.53.15,gaston.boileau@sympatico.ca,14351032,000000122111015,1,1,le technicien ne savait pas ou il s'en allait avec le probleme il m'a laisser la.....,
304520,25-DEC-11,24-DEC-11,Robert,,en,184.146.85.212,dennisboyd@bell.net,14350346,000000122103321,1,1,Honour your promotion that I was told by at least 3 Bell agents that I would be getting at time of signup/upgrade,1
304521,25-DEC-11,24-DEC-11,Kayla,,en,204.101.57.162,jcampbell70@sympatico.ca,14351778,000000122105217,5,5,nothing,5
304522,25-DEC-11,24-DEC-11,Shashank,,en,65.95.135.182,lyeo@sympatico.ca,14352798,000000122112861,5,5,"can't really think of anything!
",5
304523,25-DEC-11,24-DEC-11,Eddy,,en,65.95.147.177,kmglowacz@sympatico.ca,14352406,000000122113371,5,5,,5
304524,25-DEC-11,24-DEC-11,Pedro,,en,64.229.7.26,aruhl@bell.net,14349294,000000122106532,5,5,,5
304525,25-DEC-11,24-DEC-11,Bryan,,en,64.231.160.232,bgo@sympatico.ca,14349508,000000122106525,5,5,"THIS call was great.  BUT I had first called BEll on the 13th and they weren't able to resolve the problem and pawned me off on Microsoft who gave me the runaround through various departments for a week.  I Called Bell on Dec 22nd and a guy named Mark was very helpful and he put the wheels in motion with Microsoft and the woman who took this final call was EXCELLENT.  Sorry but I didn't write down her name.  

IN FUTURE I WOULD ASK THAT BELL ACT ON MY BEHALF WITH MICROSOFT ISSUES INSTEAD OF ME DOING ALL THE WORK.  I PAY YOU FOR THE SERVICE...THE FACT THAT MICROSOFT IS ACTUALLY THE SERVICE PROVIDER DOESN'T MEAN SHIT...YOU ARE MY PROVIDER AND I AM YOUR CUSTOMER. 

So despite my delight with the Dec 24th call, I am not likely to recommend Bell for Internet service.  It is expensive and the service was terrible. 

Please call me at 416-802-2235.   I want to speak with a real person.",2
304526,25-DEC-11,24-DEC-11,Deepika,,en,99.97.244.253,carol.lauber@sympatico.ca,14349768,000000122110797,4,4,Your rep was very helpful but the call would not have been necessary is Bell had not changed access to my email.,3
304527,25-DEC-11,23-DEC-11,Juan,,en,69.156.208.32,l.hudson@sympatico.ca,14343308,000000122093029,2,1,Be more attentive to what the customer is saying and have more ability for the customer to arrange service calls.,2
304528,25-DEC-11,24-DEC-11,Jean-Raynaud,,fr,76.64.242.107,rgilbert3000@sympatico.ca,14354298,000000122103316,3,4,"3 jours sans E Mail et un mot de passe changé, bloqué un compte sans avis écris ou téléphonique je trouve ca difficile a prendre et de parler a un type en Tunésie et au Maroc pour la troisieme journée réussir a me faire servir dans mon PAYS,et finalement me faire transférer a un programmeur de niveau 2 apres 80 heures et avoir été débranché de sur une carte + rapide pour me ramasser a 1.6Mbpsau lieux de 7 approx.
Mettons que ca fait amateur.",3
304529,25-DEC-11,23-DEC-11,Brenda,,en,70.52.216.210,mstryjski@bell.net,14345073,000000122095412,2,4,Bring reps back into Canada.  WhenI talked to a tech rep in Canada I was completely satasfied and my problem was resolved. ,3
304530,25-DEC-11,24-DEC-11,Rym,,fr,174.93.181.144,rachel.jhotte@bell.net,14354170,000000122105594,1,1,"résoudre mon problème
être plus polie et courtois
",2
304531,25-DEC-11,24-DEC-11,Mohammed,,en,76.68.4.20,lawrence_1@sympatico.ca,14352530,000000122112515,3,3,"Mohammed was not able to resolved the problem ,so a supervisor was called in to solved my problem  thanks .",5
304532,25-DEC-11,24-DEC-11,Mohamed Ali,,fr,70.53.184.136,fprieur@sympatico.ca,14350880,000000122108878,5,5,"Impossible d'améliorer, tout était parfait.",5
304533,25-DEC-11,24-DEC-11,Noureddine,,fr,174.92.184.203,mpomerlo@sympatico.ca,14353474,000000122110945,5,5,rien,4
304534,25-DEC-11,24-DEC-11,Noureddine,,fr,184.145.151.79,michel640@sympatico.ca,14353274,000000122104038,5,5,,5
304535,25-DEC-11,24-DEC-11,Cristobal,,en,65.95.141.156,h.glatz@sympatico.ca,14351298,000000122108295,5,4,,5
304536,25-DEC-11,24-DEC-11,Munyaradzi,,en,76.67.106.248,markdambrosio@sympatico.ca,14353022,000000122103166,4,5,You could notify me of the savings promotion rather than me having to phone you to get it. ,4
304537,25-DEC-11,23-DEC-11,Raul,,en,70.24.77.163,fteruel@sympatico.ca,14340916,000000122084145,3,4,Attitude was not what I am use to. But he sounded like he has a cold so maybe it was just a bad day,5
304538,26-DEC-11,23-DEC-11,Samy,,en,70.27.26.34,ewstanley@sympatico.ca,14340596,000000122092422,2,4,"The person at the other end was not very friendly and almost condescending, he made me feel very inadequate. I know that I am not good at all the computer terms however I do admit it when I call in so that they do know that they will need patience with me and I know that I am not as bad as other people I know. I have to say from previous experience with people that others always made me feel comfortable but not this one.",3
304539,26-DEC-11,25-DEC-11,Emely,,en,184.146.134.43,angus.king@sympatico.ca,14356210,000000122117742,5,5,,5
304540,26-DEC-11,25-DEC-11,Stephen,,en,184.146.134.43,angus.king@sympatico.ca,14356208,000000122118321,5,5,,5
302891,17-DEC-11,03-DEC-11,Hssen,,fr,174.95.237.68,sandrahassan@sympatico.ca,14196998,000000121659562,1,1,j'ai appelé pour indiquer que votre technicien n'était pas venu entre 8 et 12 tel que prévu. On ne pouvait me dire pourquoi. on m'a dit de rester chez moi qu'il serait là avant 16h,1
302892,17-DEC-11,12-DEC-11,Ajay,,en,69.157.101.67,rsanchez1@bell.net,14227640,000000121840240,5,4,,5
302893,17-DEC-11,16-DEC-11,Brittany,,en,67.71.149.135,masterpix@sympatico.ca,14275092,000000121935234,5,5,short of free service...nothing,5
302894,17-DEC-11,23-NOV-11,Monica,,en,209.91.107.206,justin.silvia@sympatico.ca,14077412,000000121445178,5,5,,5
302895,17-DEC-11,15-DEC-11,Tejaswvi,,en,69.157.155.100,donkanic@sympatico.ca,14259468,000000121927005,1,1,,2
302896,17-DEC-11,16-DEC-11,Karim,,en,76.67.49.172,svalastro@sympatico.ca,14277986,000000121942754,2,1,"Offer high speed fibe internet in the montreal north region. I can NOT believe
in 2011 you can not get your act together!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!",1
302897,17-DEC-11,12-DEC-11,Eddy,,en,64.231.133.154,ramin.bahreini@sympatico.ca,14226942,000000121843486,5,5,nothing,5
302898,17-DEC-11,16-DEC-11,Andrew,,en,64.231.188.111,m.bellinger@sympatico.ca,14274650,000000121944526,5,5,Not a thing!,5
302899,17-DEC-11,15-DEC-11,Mir,,en,174.88.118.219,gracepat@sympatico.ca,14260582,000000121910141,5,5,,4
302900,17-DEC-11,16-DEC-11,Mel,,en,64.229.139.230,victoria.matthews@sympatico.ca,14278578,000000121940977,5,5,,5
302901,17-DEC-11,16-DEC-11,Abid,,en,65.95.108.120,gheggart@sympatico.ca,14272028,000000121933168,5,5,n/a,5
302902,17-DEC-11,30-NOV-11,Rudys,,en,69.158.70.58,monique04@sympatico.ca,14159728,000000121587968,3,3,Not sure.,3
302903,17-DEC-11,16-DEC-11,Amir,,fr,69.156.213.229,johanne120@sympatico.ca,14273368,000000121948374,4,5,rien,4
302904,18-DEC-11,15-DEC-11,Krishidhar,,en,76.71.54.89,MarleneM9@bell.net,14256558,000000121923952,4,2,,4
302905,18-DEC-11,15-DEC-11,Klai,,fr,70.48.95.124,blanchetp@sympatico.ca,14257729,000000121929209,5,5,Rien de plus.,5
302906,18-DEC-11,17-DEC-11,Shawn,,en,174.92.60.237,adebiasi@bell.net,14279380,000000121953153,5,4,o there was nothing that could have been done because i was only asking what was the balance of my internet bell before i recieve it and they told me the amount and i was completly satisfied and i payed in full. ,5
302907,18-DEC-11,17-DEC-11,Jihed,,en,70.30.44.234,msimard22@sympatico.ca,14285430,000000121957207,5,5,"At this time   not much  ,  the  rep  was  really  nice  and  understanding to my problem and  he solved  it.  tysm",5
302908,18-DEC-11,17-DEC-11,Karla,,en,70.26.38.104,e.meikle832@sympatico.ca,14281746,000000121961061,5,5,,5
302909,18-DEC-11,16-DEC-11,Juan,,en,70.51.236.180,motis613@bell.net,14275574,000000121948392,5,5,none to speak,5
302910,18-DEC-11,17-DEC-11,Selim,,fr,70.29.199.232,descimus@sympatico.ca,14281414,000000121965182,5,5,Tout a bien été,4
302911,18-DEC-11,17-DEC-11,Larissa,,en,174.89.31.157,mk.jamieson@bell.net,14285276,000000121962824,5,5,nothing. The lady was more than helpful and helped ME solve the problem so I didn't have to have a technician come to my home.,4
302912,18-DEC-11,17-DEC-11,Gerold,,en,70.50.6.212,suds2@sympatico.ca,14287382,000000121961541,5,5,,5
302913,18-DEC-11,17-DEC-11,Emna,,fr,65.92.29.213,GiseleRichard@bell.net,14279104,000000121951696,4,4,J'ai été bien service et pour l'instant je n'ai rien à ajouter. Merci.,5
302914,18-DEC-11,17-DEC-11,Amira,,fr,70.48.93.191,mireille.boulerice@sympatico.ca,14285264,000000121956134,3,2,Je trouve les services de Bell très dispendieux en comparaison avec d'autres compagnie et je magasine présentement,2
302915,18-DEC-11,16-DEC-11,Islem,,fr,70.55.140.40,fergau@sympatico.ca,14271548,000000121943588,4,4,"rien, C,Ã©tait trÃ¨s bien",5
302916,20-DEC-11,19-DEC-11,Felix,,en,76.69.15.4,collierdavis@sympatico.ca,14298102,000000121986405,5,4,,4
302917,20-DEC-11,18-DEC-11,Tyler,,en,174.95.27.178,shahram_aazam@bell.net,14295176,000000121973665,3,4,,2
302918,20-DEC-11,22-NOV-11,Maimouna,,en,206.177.43.70,b-brown@sympatico.ca,14057760,000000121398067,1,1,"A/C# 178172137 (ph# 4166984076).  I had been a Bell Internet customer for approx. 15 years.  Upon examining my expenses I found that I would have substantial savings by switching to a competitor.  Upon doing so I'm told that without 30 days notice I have to pay another month of internet service at $57.90. My position is this is an unnecessary fee by Bell, I am being gouged and have paid $57.50 per month for years when, as it turns out I could have been saving money with a competitor.  Regarding phone service, I was paying too much for long distance with no recourse.  Again I switched to a competitor.  Bell is now charging a $26.36 de-activation fee.  Again this is unreasonable and would like it refunded.  I'm told this is standard procedure however it appears that it is not.  I had Bell phone service at my seasonal residence (A/C# 195052570F)(ph# 7056892389)which I discontinued in September 2011 and switched to a competitor.  Again it was the exorbitant long distance charges.  In this case NO de-activation fee was charged.  In fact there is $24.42 credit on the account that I wish to have paid to me so please send a cheque.  I currently have mobile service with Bell.  Once the busy holiday season is over I will be looking for an alternative to Bell.  I've paid exorbitant rates for many years and it's just wrong that Bell takes the opportunity to slap on additional fees.  I can be contacted at 6476541531.",1
302919,20-DEC-11,19-DEC-11,Ahmed Khalil,,fr,65.94.245.89,madeleine.sofia@sympatico.ca,14301688,000000121995811,5,5,Votre représentant Ahmed est bien compétent dans les affaires de dépannage de plus il a été très attentif à mes demandes et très poli. Je le recommande chaudement.,5
302920,20-DEC-11,19-DEC-11,Drew,,en,67.71.85.28,carol.hinks@sympatico.ca,14297676,000000121988820,5,5,Allowed me to use your $50 holiday gift card to pay for my modem.,5
302921,20-DEC-11,19-DEC-11,Joseph,,en,69.157.73.48,whaydt@sympatico.ca,14305170,000000121983943,2,1,"when i was talking to rep I asked if bundle discounts would remain, he said yes, when I received email of transaction it noted that 2 of the bundle discounts had been removed.  I called back and talked to someone else.  She said she didn't think the bundle discounts could be removed but she said she would make sure they were still in place.  I asked her to confirm that transaction email and this phone call would confirm that the bundle discounts would remain.  She said yes.  I received the transaction email and it still shows that 1 bundle discount has been removed.  I GIVE UP!!!!  I will wait for the next bill and see what it says and probably have to make a bunch of phone calls to get bundle discounts which of course won't be retroactive.  The last time I had to sort out a problem with bundle discounts it took 4 phone calls and of course they were not retroactive.  If I could get service any where else I would but unfortunately not an option.  ",2
302922,20-DEC-11,19-DEC-11,Priya,,en,65.92.215.57,john.varadi@sympatico.ca,14300648,000000121992148,5,5,,5
302923,20-DEC-11,19-DEC-11,Jordan,,en,66.241.134.40,treleaven_rs@sympatico.ca,14304870,000000121993376,4,5,,3
303463,22-DEC-11,21-DEC-11,Ben Mahmoud,,fr,184.148.252.2,chabreguy@sympatico.ca,14313838,000000122044970,5,5,Tout était bien !,5
303464,22-DEC-11,21-DEC-11,Elvis Francisco,,en,184.148.184.5,veniergo@sympatico.ca,14324402,000000122044626,2,1,"I would have liked to have had you resolve my problem.  According to your agent Bell does not provide support for e-mail problems when it decides that the problem is caused by my e-mail software (Mozilla Thunderbird).  It may be true that the software is the cause of the problem but I don't know if it is, and I am not sure that the agent was able to determine that with certainty.  In any case I am not able to judge the quality of the agent's help until I find the cause of my problem. ",2
303465,23-DEC-11,22-DEC-11,Mauricio,,en,64.229.224.175,dolo88@sympatico.ca,14328260,000000122068905,5,5,"everything was fine
",5
303466,23-DEC-11,15-DEC-11,Carmen,,en,70.50.5.248,nessebar@sympatico.ca,14264538,000000121920870,4,4,Everything was fine,5
303467,23-DEC-11,22-DEC-11,Seshadri,,en,50.101.220.215,dkmurray@sympatico.ca,14328194,000000122069945,5,5,,4
303468,23-DEC-11,22-DEC-11,Iris,,en,67.68.192.31,wrk510@bell.net,14337028,000000122069358,5,4,Nothing.....Very happy with results,5
303469,23-DEC-11,22-DEC-11,Quintin,,en,70.24.105.176,iamtmg@sympatico.ca,14329918,000000122062646,5,5,,5
303470,23-DEC-11,13-DEC-11,Mohamed,,fr,70.26.202.95,c.tisseur@sympatico.ca,14232846,000000121878987,4,4,,4
303471,23-DEC-11,21-DEC-11,Harjeeth,,en,174.93.84.4,chandrad@sympatico.ca,14313860,000000122035889,4,5,Keep customer informed as to the progress of the ticket raised.  ,5
303472,23-DEC-11,22-DEC-11,Michael,,en,76.64.92.232,clauleb@bell.net,14327372,000000122061549,4,4,it was wonderful to be able to speak to someone in canada.,4
303473,23-DEC-11,19-DEC-11,Ruth,,en,24.3.130.199,nevmar@sympatico.ca,14302616,000000121995696,1,1,"I have had to contact Bell three times to try to arrange for installation of Bell Fibe TV, internet and home phone service.  The first time we were given a window of 8:00 am to 4:00 pm and the technician came towards the end of that window and told us that he could not do the installation because the phone line was not connected.  The order was cancelled by Bell and we were told that we had to wait until the phone line was repaired before we could place a new order.

The second time we placed an order on Dec. 19, the order was processed incorrectly because I had ordered a programming package with movies for Fibe TV.  As a result, I called Bell Dec. 22 to correct the order.  On calling Bell, I was told that the order which I placed on Dec. 19 was cancelled.
Bell had no documentation of any contact by me as to why the order was cancelled. 

I had to go through a third time as to placing an order.  In total, I have spent at least four hours with service agents with numerous transfers and we wait hoping that the order and installation will procede as promised.

If Bell wishes to be a more profitable company, it would do itself a favour by devoting its attention to providing better customer service to its existing clients in order to keep them satisfied so that they would not be lost.

It would also be less expensive to do things properly the first time around rather than having to go back several times.

Not too many people would take the time to provide you with this feedback and I hope that these comments will not be ignored.",2
303474,23-DEC-11,22-DEC-11,Paula,,en,70.54.38.29,alan.lo.lee@sympatico.ca,14325590,000000122064617,4,4,,4
303475,23-DEC-11,22-DEC-11,Katrina,,en,70.26.105.6,etchlures@bell.net,14328710,000000122059048,5,5,A little less waiting time,5
303476,24-DEC-11,23-DEC-11,Mario,,en,70.27.131.6,eydieandbill@sympatico.ca,14340600,000000122095764,3,2,Mario just tried to do what was impossible after I lost Internet Explorer by adding the New Modem with Michele,2
303477,24-DEC-11,23-DEC-11,Chenrup,,en,174.93.164.101,dibartlett@sympatico.ca,14340058,000000122089531,5,5,,5
303478,24-DEC-11,23-DEC-11,Julio,,en,70.51.216.111,don.dupuis@sympatico.ca,14340174,000000122083290,2,1,"the first rep gave me a toll-free to call so i did . went though the automated stuff, then waited 17.00 minutes of how important you are to us and only got a dial tone . wasn't going though that shit AGAIN  no thank you you'll probably have lost that account",2
303479,24-DEC-11,23-DEC-11,Moises,,en,174.95.204.121,lc.johnson@sympatico.ca,14343466,000000122088434,5,5,I had to call twice because I was cut off with the electronic recording device when they asked me to unplug my machine and then press 1 when I finished.  The live person I dealt with was very nice and helpfyul.,
303480,24-DEC-11,23-DEC-11,Marc,,en,184.144.41.107,steve.lockyear@sympatico.ca,14347426,000000122086908,4,5,"the time on the phone was close to an hour, This seemed to long for what appeared to be a straight forward equipment malfunction ALSO the initial wait time to speak to a Tech Rep was 10-15 minutes also to long",4
303481,24-DEC-11,23-DEC-11,David,,en,65.92.145.40,mikeconnell@sympatico.ca,14344798,000000122084428,1,3,"Get her a better telephone (indistinct-muffled)
Insisted in going through scripted troubleshooting even though it was clear modem was pooched!
Tech was dispatched but came a day late
Evening call back apologized and remade nd appointment - apology! Great thank you caller",
303482,24-DEC-11,22-DEC-11,Mokhtar,,fr,70.53.249.159,kado15@sympatico.ca,14331125,000000122072798,4,3,comprendre pourquoi je ne peux changer un adresse courriel et en fermer une autre.,5
303483,24-DEC-11,23-DEC-11,Hanene,,fr,76.65.105.131,gratton.camille@sympatico.ca,14341396,000000122097093,4,4,,4
303484,24-DEC-11,23-DEC-11,Salwa,,fr,50.100.169.131,gerald.laforge@sympatico.ca,14341140,000000122091269,5,4,,5
303485,24-DEC-11,22-DEC-11,Evan,,en,184.146.70.203,mdibattista@sympatico.ca,14332800,000000122065400,,,you could have fixed my problem 3 calls ago and not make me miss three of my lunch hours at work,1
303486,24-DEC-11,22-DEC-11,Jay,,en,174.95.203.195,ahubjer@sympatico.ca,14325520,000000122073930,4,3,You could have offered your customers some sort of rebate or credit on account for the hassle they had to go through without have internet during these days. Especially during the holiday season.,2
303487,24-DEC-11,21-DEC-11,Uzair,,en,64.231.204.62,hyattb@sympatico.ca,14317076,000000122035336,5,4,,5
303488,24-DEC-11,21-DEC-11,Ashley,,en,76.69.134.134,arnowers@sympatico.ca,14312602,000000122038880,4,4,,4
303489,24-DEC-11,23-DEC-11,Saliou,,fr,76.65.176.226,marcdebroin@sympatico.ca,14344182,000000122099201,5,4,,4
303490,24-DEC-11,23-DEC-11,Shirin,,en,184.148.134.97,tandm29@sympatico.ca,14347688,000000122090689,5,4,,5
303491,24-DEC-11,23-DEC-11,Danielle,,en,69.157.62.150,kikimaus@sympatico.ca,14343175,000000122090523,4,4,get a lower rate for my internet,3
303492,24-DEC-11,05-DEC-11,Bedre,,en,70.27.134.48,neilaine@sympatico.ca,14211784,000000121694928,1,1,"understand what my request was, and then do it properly",2
303493,24-DEC-11,22-DEC-11,Silvia,,en,174.88.14.178,mr.hill@sympatico.ca,14333322,000000122059800,4,4,speakmam little louder,5
303494,22-DEC-11,21-DEC-11,Andy,,en,184.148.183.79,idouglas@sympatico.ca,14317136,000000122044541,5,5,"nothing at all, most courteous service",5
304027,22-DEC-11,21-DEC-11,Chantal,,en,67.70.109.145,ann.szyptur@sympatico.ca,14312446,000000122044524,4,4,"my experience was very good - knowledgable cusotmer agent, and pleasant   Since this is a billing issue - would have expected the correct amount the first time",3
304028,22-DEC-11,21-DEC-11,Mohamed,,fr,174.91.250.112,alpvaill@bell.net,14312238,000000122040973,5,5,"Tout était parfait avec Mohamed, bien gentil et compétent, cependant j`ai dû attendre entre 5 et 10 minutes pour pouvoir avoir mon entrevu.",4
304029,22-DEC-11,21-DEC-11,Ghassen,,fr,70.55.204.163,prea@sympatico.ca,14321758,000000122047611,5,5,"avec ce conseille c,etait parfait",5
304030,22-DEC-11,21-DEC-11,Ryan,,en,174.95.67.224,hubert_l@sympatico.ca,14317045,000000122045441,5,4,,5
304031,22-DEC-11,21-DEC-11,Mohsen,,fr,174.93.130.81,fbelbed@sympatico.ca,14315780,000000122057817,5,4,,5
304032,22-DEC-11,21-DEC-11,Rym,,fr,76.64.240.2,messkiki@sympatico.ca,14320310,000000122046505,4,4,,4
304033,22-DEC-11,21-DEC-11,Padmanaban,,en,174.91.130.219,hschwenk@sympatico.ca,14317030,000000122038970,3,1,"I was 1 1/2 Hours on the Phone and in the end my problem was not fixed as the Technician did not know that 416 621
Was on the FRITZ. ",5
304034,22-DEC-11,21-DEC-11,Chiheb,,fr,69.157.132.48,jeannot21@sympatico.ca,14317654,000000122050517,4,4,,4
304035,22-DEC-11,21-DEC-11,Tyler,,en,74.198.9.236,herberttan@bell.net,14316910,000000122050181,4,4,"Not let the cusomer call Bell multiple times to let you know how to do your job!  One call should be enough, your cusomer service are unreliable.",1
304036,22-DEC-11,21-DEC-11,Omar,,fr,76.65.49.203,h.dore@bell.net,14316704,000000122036499,,1,résoudre le probleme...comme promis..avant vendredi ...COMME PROMIS...EST- CE SI DIFFICILE DE BIEN RÉPONDRE AU SERVICE DE LA CLIENTÈLE CHEZ BELL... EN CE QUI ME CONCERNE....RIEN....RIEN ...RIEN ...N'est ENCORE RÉGLÉ.......J'attend toujours....encore une fois....ah!!!quel service........,2
304037,22-DEC-11,21-DEC-11,Mohamed Ali,,fr,174.88.118.151,jeanmhetu@sympatico.ca,14317646,000000122056020,3,1,"résoudre mon problème qui perdure depuis 2 semaines, on me dit 2 fois qu'on va m'appeler dans les 24 heures et ça ne se produit pas, que le serveur est en cause et que monsieur Ali ne peut résoudre ce problème, et, il a raison. Que ces deux appels ont duré plus d'une heure chacun, trop, c'est trop. Il y a deux ans, j'ai subit les mêmes inconvénients avec le serveur, et en plus il a fallu que je me débattre pour que Bell ne me facture pas le surplus de la bande passante.  Quand je recevais un message, il se reproduisait à la vitesse géométrique, plus de 300 messages répétés. pour chaque message. maintenant cela se produit quand c'est moi qui envoie les courriels.  Je suis en politique, mes dossiers sont politiques et je dois compter sur l'exactitude des mes messages, ce que je n'ai pas actuellement.",
304038,22-DEC-11,21-DEC-11,Anne,,en,184.147.204.164,rlburton@sympatico.ca,14322268,000000122040904,5,5,,5
304039,22-DEC-11,21-DEC-11,Tarek,,fr,174.91.201.151,robert_ducharme@sympatico.ca,14322360,000000122053506,4,4,Il est inadmissible que Bell ne donne pas à ses clients la possibilité de remplacer immédiatement des équipements défectueux (surtout lorsqu'il est bien connu que ceux-ci ne sont pas fiables et font souvent défaut). Les clients COMPTENT sur un service qui fonctionne sans interruption. Cela n'est pas la responsabilité du conseiller mais celle de Bell.,3
304040,22-DEC-11,21-DEC-11,Wajih,,fr,69.159.132.190,laurent.leveille@sympatico.ca,14318942,000000122043105,5,5,,5
304041,23-DEC-11,22-DEC-11,Hari,,en,65.95.48.114,james.mastorkis@sympatico.ca,14330204,000000122058573,4,4,have my issue resolved sooner,5
304042,23-DEC-11,22-DEC-11,Deepthi,,en,74.15.60.194,hwom@sympatico.ca,14329902,000000122058779,,1,"I changed my password yesterday morning and was not able to use it this morning, I had to use the old number and which id causing problems on the Internet, I keep having messages of ""Errors"", It would be appreciated were you to solve my problems ....  Helene O'Malley
",2
304043,23-DEC-11,22-DEC-11,Ashok,,en,70.24.114.37,rjricon@bell.net,14334742,000000122064206,1,1,Make things work the first time. ,1
304044,23-DEC-11,22-DEC-11,Gerardo,,en,184.144.40.92,francis.amyotte@sympatico.ca,14329008,000000122070392,5,5,"There is nothing more that Gerardo could have done, he is extremely competent and went out of his way to assist me. I have nothing but praise for him",5
304045,23-DEC-11,22-DEC-11,Mel,,en,64.231.163.163,amity53@sympatico.ca,14325734,000000122068551,5,5,I called to upgrade my internet service and that was done.  I also recently made a very large payment to Bell my mistake.  I meant to pay another bill and I accidentally paid Bell.  I have been trying to get my bank to fix it but they cannot.  I also asked the Bell representative if there is anything Bell could do and I was told the only way Bell would send me a cheque is if I close my account.  Are you kidding me?? I have been a customer for a very long time and I have always been in good standing.  I now have a $500 credit which I do not want.  This payment was supposed to be for my rent and Bell won't help me resolve this issue.  I am very disappointed.,2
304046,23-DEC-11,22-DEC-11,Oscar,,en,70.27.9.157,helenxwu@sympatico.ca,14329744,000000122079549,5,5,,5
304047,23-DEC-11,22-DEC-11,Natalia,,fr,76.64.255.208,yvart.consultimpex@sympatico.ca,14337180,000000122066458,5,5,"j'ai eu satisfaction la 2e fois que j'ai eu recours à services techniques. La première fois, le problème n'avait pas été éliminé. Maintenant tout va bien !",4
304048,23-DEC-11,22-DEC-11,Mehdi,,fr,174.88.245.36,babin.laliberte@sympatico.ca,14326156,000000122069621,5,5,,5
304049,23-DEC-11,21-DEC-11,Carolina,,en,72.39.149.155,clydeosmond@bell.net,14314158,000000122056887,3,1,"When transfering a customers service from one location to another it should be completed at the time of the transfer. Not having to call back after a full week of being told it will be done right away. I call saturday evening when i moved to my new location and i was told that it will be ready on Monday. Monday night it was not completed, i call back and was told that it was take four busness days but due to the inconvence that it will be put on a rush order and would be ready on Tuesday. On Wedensday i had to call again to see what the issue was for it not being set up and was told that it was on your end and would be fix right away. After waiting again it was still not fix and that a work order would put in and would be fix by 5pm on Friday. It is now 11:30pm on Friday night and it is still not working. I realy do beleave that your customer service don't like helping customers with there services and needs. It is also shows that they don't take customers time very important. So my over all experience is at a time low with your customer service and the experance that i have recived over the pass week. I will be calling and speaking someone about this.  ",3
304050,24-DEC-11,23-DEC-11,Latisha,,en,70.31.48.143,wiseprotection@sympatico.ca,14348486,000000122089404,4,4,n/a,3
304051,24-DEC-11,23-DEC-11,Remi,,fr,174.89.225.133,michel.r.parent@sympatico.ca,14344744,000000122090011,5,5,Tout a été rapide et efficace donc continuer dans ce sens-là.,5
304541,26-DEC-11,24-DEC-11,Silvia,,en,76.67.112.199,annedick@bell.net,14349206,000000122104890,5,5,,4
304542,26-DEC-11,21-DEC-11,Thitola,,en,65.94.114.161,bob.sandra@sympatico.ca,14313180,000000122056988,2,1,"Be honest.  I was not given the correct status of fixing my internet problem.  If technician was unable to deal with problem they should have let me know to call back in the morning or refer me to a supervisor.  This was the 5th technician I talked to and no one stepped up the level of technical support. At least 4 of your technicians used up valuable time not dealing with other clients. The 6th  technician was the only one wise enough to schedule a technician to come to the house.  My service was disconnect at the box - only a service call was going to fix that, but it should not take 3 days to figure that out.  Very disappointing and time consuming . . . grrrrrrr",
304543,26-DEC-11,23-DEC-11,Julio,,en,174.95.54.106,james.lipsett@sympatico.ca,14342108,000000122083153,3,3,Representative pleasant but difficult to understand (accent heavy).,2
304544,26-DEC-11,25-DEC-11,Deepthi,,en,209.226.103.160,wychwynd@sympatico.ca,14361252,000000122115022,4,3,"Deepthi made every effort to resolve my problem of not being able to connect to my dial up internet service..Her manner
was very pleasant and she provided excellent customer service, which indicated that she cared. I was pleased with the way she proided directions to me as a novice computer user. Also I would say, that unlike some other operators I have dealt with in the past
her English language skills were excellent. It was a pleasure to deal with her. Unfortunately, my problem was
not totally resolved, which I do not believe was her fault. Later a second
operator called me as a follow up to her
work,probably because of shift change to see if eerything was working OK. 
This morning I still had the problem.Error signs appearing to explain why I did not access the internet. I may hae solved the problem myself. If not I'll call again for help.
Howeer, I want to make it perfectly clear that I was extremely pleased with
both operators and I in no way blame them for the problem. I believe that they both provided excellent customer service particularly on Christmas Day.
You can thank them both, on my behalf!!
",4
304545,26-DEC-11,25-DEC-11,Divya,,en,184.146.139.87,santro@sympatico.ca,14360456,000000122120233,5,5,Keep doing what you doing.,5
304546,26-DEC-11,19-DEC-11,Ahmed Ramy,,fr,174.95.0.223,henri.trudelle@sympatico.ca,14299832,000000121987774,4,3,,3
304547,26-DEC-11,24-DEC-11,Mathieu,,en,70.54.131.145,marketingshoppe@sympatico.ca,14353026,000000122106330,5,5,Wait time for confirmation numbers tend to be a little long with Bell.,5
304548,26-DEC-11,25-DEC-11,Selim,,fr,174.93.198.141,pierretlh@sympatico.ca,14359960,000000122118599,5,5,,4
304549,26-DEC-11,23-DEC-11,Marouen,,fr,174.95.248.133,frisoti@sympatico.ca,14340902,000000122093900,5,5,"c,est tres bien vous m,avez aide la personne son nom est marouen ca se peut que j,ecrive son nom au son mais c,est la bonne prononciation m,a tres bien repondu je comprenais bien et il a ete tres patient avec moi etant moi -meme pas tres avance en ce domaine internet merci",5
304550,26-DEC-11,25-DEC-11,Seshadri,,en,70.48.50.227,ken.wara@sympatico.ca,14358696,000000122120263,5,5,,5
304551,26-DEC-11,23-DEC-11,Methil,,en,76.64.96.204,edombrowsky@sympatico.ca,14340394,000000122095136,5,5,"I don't know
",4
304552,26-DEC-11,21-DEC-11,Krishidhar,,en,74.14.67.11,sdicicco@sympatico.ca,14322968,000000122048603,1,1,"provide me with the info i requested.  i was told to look it up myself.  i then put in invalid info, which led to further problems and eventually my computer crashed.",1
304553,26-DEC-11,24-DEC-11,Ibtissem,,fr,50.100.108.240,rvallieres_48@sympatico.ca,14354554,000000122109675,3,4,,4
304554,26-DEC-11,23-DEC-11,Madhu,,en,70.29.47.168,dnswebster@sympatico.ca,14340148,000000122094785,4,3,,5
304555,26-DEC-11,23-DEC-11,Richard,,en,184.147.18.227,bthordarson@sympatico.ca,14338856,000000122082269,5,5,,5
304556,26-DEC-11,24-DEC-11,Rudys,,en,74.12.182.82,claudep2215@bell.net,14350002,000000122102683,5,5,to have RUDY TO SET ME UP MAT THE FIRST TIME A BEEL TECHNITON CAME TO ME HOME THE FIRST PERSON THAT WAS TO MY HOME TO INSTAL THE INTERNET WAS MY DECITION TO GO TO AN OTHER PROVIDER BUT I WAS NOT THE SERVIXCE THAT I HAD PRVIOUSLY WITH BELL FOR FOURTY YEARS. THANK RUDY.,5
304557,26-DEC-11,25-DEC-11,Yara,,en,70.29.47.86,j.masotti@sympatico.ca,14358110,000000122121049,3,3,when being transfered to another tech support person unfortunately the call got disconnected and we had to make another call to tech support,5
304558,26-DEC-11,25-DEC-11,Ashfaq,,en,70.29.47.86,j.masotti@sympatico.ca,14358112,000000122121163,4,5,"when we made the first call, the call was disconnected and then we had to report the entire issue again.  I would suggest that once a call is taken a ticket be created and the customer be given the ticket number right away.  Then if you have to call back some of the inquiry resolution could be accessed by anyone else in your tech support",5
304559,26-DEC-11,23-DEC-11,Cristobal,,en,76.64.94.45,bob.hobbs@sympatico.ca,14338692,000000122082587,5,5,,4
304560,26-DEC-11,25-DEC-11,Chenrup,,en,184.147.218.57,doreen.garrett@sympatico.ca,14357328,000000122117942,5,5,fellow was so obliging he kept wanting to check if several things were alright and I could have done without the questions...I realize he was trying to be thorough but when he asked the first time I told him everything else was fine and I would hav preferred him to leave it at that,4
304561,26-DEC-11,21-DEC-11,Rohit,,en,76.66.126.170,velmagdavis@sympatico.ca,14324398,000000122035218,3,4,It took 4 seperate calls to finally resolve the problem. Each technician made some progress but it was 5 days in all and was partly ecause Microsoft delays service after a computer is hacked.,4
304562,26-DEC-11,24-DEC-11,Porushotham,,en,70.26.110.244,bendog1@sympatico.ca,14349460,000000122104090,3,3,"The inquiry was not resolved at this level and was passed on to the tech dept to send someone out; so at this level, I guess allthat could be done was done.. See what tech has to say",3
304563,26-DEC-11,17-DEC-11,Thorat,,en,70.26.46.159,pauline.mctaggart@sympatico.ca,14276186,000000121951003,4,5,,5
304564,23-DEC-11,22-DEC-11,Celina,,en,70.26.16.233,penlin@sympatico.ca,14334028,000000122077696,3,2,The problem wasn't an internet one and couldn't be helped by your customer care representative.  ,3
304565,23-DEC-11,22-DEC-11,Rabeb,,fr,50.100.136.92,danger_public@sympatico.ca,14327686,000000122060059,5,5,,5
304566,23-DEC-11,22-DEC-11,Mehdi,,fr,24.230.252.151,cmonti@sympatico.ca,14327408,000000122070693,2,1,,1
304567,23-DEC-11,22-DEC-11,Kaouther,,fr,24.230.252.151,cmonti@sympatico.ca,14327410,000000122069497,2,1,,1
304568,23-DEC-11,22-DEC-11,Tabatha,,en,65.92.152.138,romtl031@sympatico.ca,14334910,000000122069388,4,4,"I cannot use wireless. I have UBS and not fibre optic service where I am.
I have returned the modem Dec. 21/11",3
304569,23-DEC-11,21-DEC-11,Anirban,,en,70.31.81.169,marlene.smith4@sympatico.ca,14319924,000000122046990,4,5,good,4
302924,21-DEC-11,20-DEC-11,Manel,,fr,174.94.92.87,lyne-marceau@bell.net,14308810,000000122008585,3,2,Le service a été réglé en partie puisque que je ne peux plus utiliser mon portable (connexion Wi-Fi)pourtant 2 jours aupravent tout allait très bien mais selon le technicien il ne pouvait rien faire pour moi,2
302925,21-DEC-11,20-DEC-11,Shirin,,en,76.69.67.214,goldmintz17@sympatico.ca,14307488,000000122015145,5,5,Just when he was explaining the data plan to me the connection got cut off from your side. Other than that he was an excellent rep.,5
302926,21-DEC-11,20-DEC-11,Maria,,en,65.93.162.174,finch10@sympatico.ca,14307172,000000122014841,4,2,"I would have expected that after hearing that the problem has existed in this area since Oct. 04, with no resolution date, they would have ensured me of a reimbursement once problem is fixed.",3
302927,21-DEC-11,20-DEC-11,Iris,,en,70.50.91.174,william.sawchuk@sympatico.ca,14311232,000000122019138,5,4,,4
302928,21-DEC-11,20-DEC-11,Manel,,fr,174.94.92.87,lyne-marceau@bell.net,14308812,000000122008625,3,3,"Lors du 2e appel la connexion internet sur mon PC a FINALEMENT été réglé. Celle de mon portable N'EST PAS RÉGLER. 

APRÈS 2 JOURS d'appels de la part des 2 techniciens qui sont venus chez-moi lundi le 19 décembre et les MULTIPLES TRANSFERTS d'une personne à une autre... EN AJOUTANT HIER après avoir passé plus d'une heure au téléphone... j'peux pas dire que ça m'inpressionne.

Encore une fois... la connexion Wi-Fi sur mon portable n'est toujours pas réglé et PERSONNE ne m'a rappeler pour m'aider... elle ne fonctionne même pas en mettant le cable directement dans le portable... 

De plus... WINDOWS N'EST PAS UNE COPIE sur mon portable comme le technicien a sous-entendu... celle-là je l'ai trouvé un peu forte...

Aussi... il faut comprendre que je ne m'y connais pas beaucoup en ordi et ce mesieur n'était pas très patient avec moi ce qui n'aide pas mon degré de satisfaction de vos services...

Merci quand même pour un problème À MOITIÉ RÉGLER

Lyne Marceau
514-452-1296",
302929,21-DEC-11,20-DEC-11,Justin,,en,70.50.91.174,william.sawchuk@sympatico.ca,14311234,000000122019548,5,4,,4
302930,21-DEC-11,19-DEC-11,Kylie,,en,184.146.175.119,klotzfamily@sympatico.ca,14301060,000000121981653,5,5,,5
302931,21-DEC-11,20-DEC-11,Chirine,,fr,67.68.250.120,mike0002@sympatico.ca,14309296,000000122011642,5,5,rien,5
302932,21-DEC-11,20-DEC-11,Ali,,en,184.147.54.202,robertbada@sympatico.ca,14310216,000000122009884,5,5,all was properly done,5
302933,21-DEC-11,20-DEC-11,Joseph,,en,50.101.41.86,tom.time@sympatico.ca,14310972,000000122018049,5,5,all things were good,5
302934,21-DEC-11,20-DEC-11,Alun,,en,70.27.83.16,wbgraham@sympatico.ca,14311194,000000122012305,5,5,Hire more employees like the person I dealt with yesterday. ,4
302935,21-DEC-11,20-DEC-11,Meriam,,fr,70.52.66.29,niclau@bell.net,14309532,000000122014147,5,5,,5
302936,21-DEC-11,20-DEC-11,Nawel,,fr,184.146.232.100,jorl.gregoire@sympatico.ca,14308192,000000122015496,5,5,j'aimerais savoir quoi faire à l'avenir pour pas que le même problème se répète.,5
302937,21-DEC-11,20-DEC-11,Tathiana,,en,65.95.8.183,maplevilla@sympatico.ca,14308938,000000122012863,5,5,,5
302938,21-DEC-11,20-DEC-11,Priyanka,,en,72.38.216.242,michaelpaul@sympatico.ca,14309226,000000122009188,4,5,,5
302939,21-DEC-11,20-DEC-11,Salvador,,en,74.14.44.225,minty1@sympatico.ca,14309308,000000122014357,4,4,YOu did the best you could with the problem we were having.,5
302940,21-DEC-11,19-DEC-11,Valarmathy,,en,67.71.149.60,mfreeland@sympatico.ca,14302178,000000121982103,4,4,I was impressed with how quickly my problem was resolved.  I was told it could be several days but it only took about 24 hrs.,4
302941,21-DEC-11,20-DEC-11,Reshma,,en,65.95.215.251,rhodgson6541@sympatico.ca,14310114,000000122012963,5,4,"My first call went unanswered and I had to get to the tech. department with a second call. The technicisan, Maurice was awesome.   If the new modem/router arrives as promised by tomorrow, I will be satisfied.Better still, if the service to help me set it up is helpful, I will be ecstatic! Then, I should be able to be in touch with Skype.",3
302942,21-DEC-11,20-DEC-11,Zied,,fr,206.172.0.204,claudeberube12@sympatico.ca,14306484,000000122015996,3,1,"Depuis samedi que j'essais de régler mon problème d'accès à ma facture électronique et ça ne fonctionne pas encore et je me fais promener d'un service à l'autre, je suis obligé de clavadé avec je ne sais qui dans quel pays et personne ne règle mon proble qui est encore là. D'ailleurs je vais encore essayer ce matin.",1
302943,21-DEC-11,20-DEC-11,David,,en,70.48.1.43,mary_ann.lefebvre029@sympatico.ca,14309048,000000122010099,4,4,,4
302944,21-DEC-11,18-DEC-11,Sabha,,en,70.49.70.175,vigarus@sympatico.ca,14295946,000000121967912,3,1,Not having to wait from Sunday to Wednesday afternoon to regain internet service,4
302945,21-DEC-11,20-DEC-11,Nizar,,fr,70.52.56.222,michel.co@sympatico.ca,14309230,000000122015368,5,5,"Rien en particulier. Monsieur Nizar a été aimable, poli et surtout efficace. Pourquoi ne pas le transférer ici a Montréal, nous avons besoin de techniciens compétents...",4
302946,21-DEC-11,19-DEC-11,Amy,,en,76.71.29.234,rudyhazell@bell.net,14303820,000000121993417,5,5,Absolutely nothing,5
302947,21-DEC-11,19-DEC-11,Ahmed,,fr,174.93.128.125,m.marsolais@sympatico.ca,14301642,000000121996034,1,1,"Les renseignements n'étaient pas exacts pour résoudre mon problême.

J'ai rappeler ce matin et on a réglé mon problème",3
302948,21-DEC-11,19-DEC-11,Aymen,,fr,174.91.252.194,alambert009@bell.net,14296692,000000121997962,5,4,excellent dans l'ensemble,5
302949,21-DEC-11,18-DEC-11,Yves,,en,65.95.230.142,rosied@sympatico.ca,14294850,000000121970320,3,1,"Rep had an accent, making it a bit difficult to understand.  Rep should have a better understanding of the language in order to try to help the customer solve their problem.",4
302950,21-DEC-11,20-DEC-11,Alex,,en,70.53.208.198,abauerle@sympatico.ca,14305572,000000122016003,5,5,"Nothing. Bell representative was friendly and
professional.",5
302951,21-DEC-11,17-DEC-11,Tess,,en,184.146.96.111,marjorie.hewitt@sympatico.ca,14284846,000000121960137,4,4,Better  communication  with  Rogers,5
302952,21-DEC-11,20-DEC-11,Danielle,,en,70.27.59.231,awalden@sympatico.ca,14305908,000000122018159,1,1,Fix your mistake the first time. Do not make the customer responsible for your errors.,
302953,21-DEC-11,20-DEC-11,Jeannette,,en,216.209.139.186,silvan.demedici@sympatico.ca,14310586,000000122015913,3,1,I only wanted me email filter turned completely off so I can filter my own mail with my computer's mail program. My agent said she did that but when I verified it the next day (using someone else's computer) I discovered it hadn't been disabled at all.,2
302954,21-DEC-11,19-DEC-11,Alvaro,,en,70.27.41.234,gord.sturm@sympatico.ca,14299562,000000121984876,5,5,On this particular service call I do not think it could of been handled any better.,5
302955,21-DEC-11,20-DEC-11,David,,en,70.26.37.9,john.lofthouse@sympatico.ca,14308160,000000122017350,5,5,"Phone service was the best I received from Bell. Keep it up, its always best for a customer to talk directly to someone who can actually take charge and accomplish the requested task.
",5
303495,22-DEC-11,21-DEC-11,Deepthi,,en,67.70.104.105,cotehp@sympatico.ca,14314232,000000122037834,5,5,,5
303496,22-DEC-11,21-DEC-11,Alisia,,en,72.137.52.62,deochand@sympatico.ca,14314870,000000122048518,4,4,,5
303497,22-DEC-11,20-DEC-11,James,,en,70.28.51.85,pvassil@sympatico.ca,14309932,000000122018531,1,1,"Stop passing the buck. Not just James, but everyone at Bell. It has been three days and at least a dozen conversations with different people at Bell and my problem is still not resolved!!!",1
303498,22-DEC-11,21-DEC-11,Jay,,en,70.54.96.7,jkloosterhuis@sympatico.ca,14317888,000000122036385,5,5,Nothing - very helpful and concerned with my problem and solving it.,5
303499,22-DEC-11,21-DEC-11,Yathreb,,fr,69.156.161.25,jkaigle@sympatico.ca,14317878,000000122043819,2,1,respecter les ententes qu'on prend avec vous,1
303500,24-DEC-11,23-DEC-11,Imen,,fr,197.0.227.217,richardy1951@sympatico.ca,14346333,000000122089868,5,5,avoir des agents comme la charmante qui m'a sauvé :un grand bravo pour elle,5
303501,25-DEC-11,23-DEC-11,Nebgha,,fr,69.159.137.53,michelti@sympatico.ca,14344772,000000122089082,4,5,,5
303502,25-DEC-11,24-DEC-11,Nagender,,en,64.231.94.16,ssouwand@sympatico.ca,14355020,000000122110108,5,5,Somewhat of a problem understanding/hearing the gentlemen but that was more likely due to my deteriorating hearing rather than their communications skills.,4
303503,25-DEC-11,18-DEC-11,Fathi,,fr,70.30.214.16,elsie9264@sympatico.ca,14290606,000000121972266,5,5,Que les autres soient comment monsieur Fathi.,5
303504,25-DEC-11,23-DEC-11,Claudia,,en,70.52.186.165,adrian.comeau@sympatico.ca,14337694,000000122093614,4,4,,4
303505,26-DEC-11,23-DEC-11,Henry,,en,76.70.43.108,a.lefresne@sympatico.ca,14337570,000000122084722,5,4,"The person who took this call actually listened to what I said, and what I told him the error message said. On my previous call(s), they didn't listen & ignored my request to walk me through the connections on my computer. This most recent call solved my problem in no more that 2-3 minutes!!",3
303506,26-DEC-11,23-DEC-11,Gabriel,,en,69.157.54.170,whiskey141@sympatico.ca,14348422,000000122090415,3,2,"Fix the problem that I complained about.
Night time ping and lag prevents me from playing a game.",1
303507,26-DEC-11,24-DEC-11,Leni,,en,74.12.46.170,rowe3201@sympatico.ca,14354508,000000122106270,5,5,,4
303508,26-DEC-11,19-DEC-11,Omar,,fr,69.157.179.134,chevretterose@bell.net,14297866,000000121991247,4,4,On m'a très bien renseigné.,4
303509,26-DEC-11,12-DEC-11,Alisia,,en,64.229.7.162,jesamine_peralta@sympatico.ca,14221890,000000121837419,5,5,So far all my experience with Bell customer service agent were all satisfactory,5
303510,26-DEC-11,25-DEC-11,Amine,,fr,74.12.168.40,f.oligny@sympatico.ca,14357514,000000122119352,3,1,"il m'as dit q'il menverrais un courriel pour changer mon mes de passe et ne l'ais jamais reci.
il m'as dis que je L.aurais dans 10 minute et pass de COURRIEL!",3
303511,26-DEC-11,21-DEC-11,Wynbert,,en,70.26.83.76,carlo40@sympatico.ca,14313586,000000122042791,3,3,sent me only one router,4
303512,27-DEC-11,01-DEC-11,Devin,,en,64.228.125.12,vsopha@sympatico.ca,14176688,000000121621208,2,2,"corrected billing problem at the onset, no explanation given as to why this problem had occurred.I had to make 3 calls to Bell on 3 different occasions and yet continued to receive disconnection notices.Billing errors were Bell's responsibility. Very stressful at my end",2
303513,27-DEC-11,26-DEC-11,Sarra,,fr,70.51.203.149,marie-pierre.gagnon@sympatico.ca,14368092,000000122127340,3,2,Le problème a été mieux compris...mais il reste une portion non résolu. Nous n'arrivons toujours pas à supprimer le profil associé au compte numéro : 153390902 malgré de nombreux essais.,2
303514,27-DEC-11,26-DEC-11,Gloria,,en,74.14.130.251,dmonro@sympatico.ca,14364178,000000122135629,5,5,,5
303515,27-DEC-11,26-DEC-11,Duncan,,en,184.147.176.148,grantj@sympatico.ca,14365322,000000122129185,5,5,Nothing,5
303516,27-DEC-11,26-DEC-11,Koussay,,fr,70.29.189.52,rboisvert001@sympatico.ca,14369924,000000122130048,4,4,,4
303517,27-DEC-11,26-DEC-11,Hector,,en,70.53.97.203,jtzoumboulis@sympatico.ca,14366732,000000122135236,4,4,,4
303518,27-DEC-11,26-DEC-11,Alex,,en,174.88.252.199,jelcan@sympatico.ca,14366236,000000122129203,4,4,Nothing,5
303519,27-DEC-11,26-DEC-11,Henry,,en,70.31.63.176,fivethornes@sympatico.ca,14364766,000000122131769,5,5,nothing,5
303520,27-DEC-11,26-DEC-11,Gregorio,,en,184.147.209.21,don.colborne@sympatico.ca,14364222,000000122125866,5,5,Call went very well - I can't think of anything to make it better,5
303521,27-DEC-11,26-DEC-11,Ricardo,,en,184.148.133.232,bmdewinter@sympatico.ca,14362652,000000122136457,5,5,absolutely nothing,5
303522,27-DEC-11,23-DEC-11,Martine,,fr,70.52.52.2,khaled.bellahcen@bell.net,14343156,000000122093570,5,5,,5
303523,27-DEC-11,26-DEC-11,David,,en,70.26.129.185,lweight@sympatico.ca,14367812,000000122122792,4,4,"i spoke with 2 reps, the first one got rid of all my connections with bell and the second one helped me get it back.
",1
303524,27-DEC-11,23-DEC-11,Mohamed,,fr,70.52.52.2,khaled.bellahcen@bell.net,14343158,000000122093222,5,5,,5
303525,27-DEC-11,26-DEC-11,Susy,,en,76.70.64.107,kend.taylor@sympatico.ca,14366968,000000122136777,5,5,nothing,5
303526,27-DEC-11,26-DEC-11,Rahul,,en,70.31.38.93,ted.sharron@sympatico.ca,14371524,000000122126649,5,5,I had to wait a long time hon hold before I talked to anyone(12 min),5
303527,27-DEC-11,21-DEC-11,Aleem,,en,174.92.51.230,stevewheeler44@bell.net,14323616,000000122056964,5,5,,5
303528,27-DEC-11,26-DEC-11,Sushil,,en,70.48.216.131,heather.beleny@sympatico.ca,14365530,000000122125032,5,5,,5
303529,27-DEC-11,26-DEC-11,Lilian,,en,174.91.4.175,esilva67@sympatico.ca,14364638,000000122127670,5,5,"Lilian  was very helpful, she helped meet my needs.  I have tried two phone call before the technician were not helpful. The first one I did not understand she was from India and the second one left waiting and waited for half hour did not attempt to resolve my problem.  Lilian was very profesional, she spoke very well Enlgish, I understood very well the instructions, She helped to register two email account and to set up the internet on my laptop. She did an awesome job.  Thank you so much Lilian for your help and professionalism.  Mr. And Mrs. Silva",5
303530,27-DEC-11,17-DEC-11,Cesar,,en,70.50.199.234,penny.middleton@sympatico.ca,14285968,000000121966339,4,3,"It took some time to resolve the issue.  Ceasar was trying to find out if my computer could handle to high speed change and said he would call the next day as it was getting late.  We decided on a time for 1:00 PM my time.  However, it was me who couldn't answer the phone as I was already on a call.  He did the best he could but I was busy after that.  I am on holidays now as will hopefully finish this task.  He did the best he could.",4
303531,27-DEC-11,26-DEC-11,Luis,,en,70.26.67.70,rising.wind@bell.net,14370137,000000122128330,5,5,"Nothing. It was very helpful, prompt and efficient",5
303532,27-DEC-11,24-DEC-11,Basho,,en,174.95.64.91,edbrownie@sympatico.ca,14350596,000000122113398,5,5,nothing,5
304052,23-DEC-11,21-DEC-11,Shakeel,,en,174.93.42.186,jervol@sympatico.ca,14317744,000000122040845,4,4,"It would be nice if your service was deakt with by Canadians.  This call was probably India or Pakistan, I didn't ask. I know for my Bell TV I have spoke with people in the Phillipines. ",4
304053,23-DEC-11,22-DEC-11,Hency,,en,67.71.11.22,e.clements@bell.net,14328430,000000122063294,5,5,,5
304054,23-DEC-11,22-DEC-11,Anis,,en,70.29.238.143,michaeldinunzio@sympatico.ca,14332938,000000122073875,4,4,Be less in a hurry.,4
304055,23-DEC-11,22-DEC-11,Bilel,,fr,12.1.219.177,b047@sympatico.ca,14326142,000000122076265,2,1,etre moins arrogant et posseder davantage découte,3
304056,23-DEC-11,22-DEC-11,Diego,,en,74.14.62.97,silverwolf@sympatico.ca,14335632,000000122068192,5,5,nothing - help was delivered efficiently and patiently.,5
304057,23-DEC-11,22-DEC-11,Jose,,en,65.94.28.20,rglazer@sympatico.ca,14334640,000000122074877,3,1,Connect me directly to someone in Montreal,4
304058,23-DEC-11,22-DEC-11,Guy,,en,70.49.227.249,butchersm@bell.net,14326814,000000122063697,5,4,,4
304059,23-DEC-11,22-DEC-11,Claudia,,en,74.15.44.73,davidpratley@sympatico.ca,14327850,000000122068109,5,5,,5
304060,23-DEC-11,22-DEC-11,Houcem,,fr,76.71.188.161,normandst-onge@bell.net,14333634,000000122078997,5,5,"non tout as été pour le mieux .La personne qui n`a réponds très professionnel et poli
merci ",5
304061,23-DEC-11,14-DEC-11,Mudilyar,,en,65.95.104.62,ivica.b@sympatico.ca,14248790,000000121889437,2,2,"i do not know... problem at first appeared to have been reolved,,, but lasted only a few minutes before it returned and I coukd neither send nor recieve e-mail",4
304062,23-DEC-11,22-DEC-11,Mariem,,fr,65.94.87.250,mim2008@sympatico.ca,14333082,000000122060462,4,4,,4
304063,23-DEC-11,22-DEC-11,Diddharth,,en,174.89.91.143,rjrj@sympatico.ca,14334744,000000122074287,4,4,,5
304064,23-DEC-11,22-DEC-11,Ana,,en,216.209.146.157,ron-brewster@sympatico.ca,14334912,000000122071510,4,4,"After having worked for Bell Canada for almost 30 years, I believe that supplying high speed service, would have alleviated the problem in the first place.The stick wont work",4
304065,23-DEC-11,14-DEC-11,Dawood,,en,174.95.194.93,laura_john@sympatico.ca,14250474,000000121890252,4,4,,4
304066,23-DEC-11,22-DEC-11,Manel,,fr,184.146.235.100,paradis2422@sympatico.ca,14333840,000000122065994,5,5,"Non, pas vraiment.",5
304067,23-DEC-11,22-DEC-11,Pedro,,en,184.146.101.84,kpepper@sympatico.ca,14331444,000000122059897,5,5,,5
304068,23-DEC-11,22-DEC-11,Nelson,,en,70.24.149.15,rogalski@sympatico.ca,14334868,000000122078870,2,1,Apple provided a simple solution. The person had to keep asking me to repeat information - no one else that I called had to make that request.,2
304069,23-DEC-11,22-DEC-11,Oussema,,fr,70.24.198.79,denis.vallee073@sympatico.ca,14327990,000000122078326,5,4,"Pour l'instant rien de plus, il faut que je reçoive mon bloc d'alimentation et que je remplace celui qui nous a semblé défectueux et que je réessais de nouveau le fonctionnement de mon routeur avec mon portable qui est à l'étage supérieur pour vérifier si je peux être en réseau, car le routeur semblait faire défaut lorsque raccordé directement à mon portable. Mais j'observe que je n'ai pas de problème avec mon ordinateur que j'utilise présentement et il est branché sur le même routeur, alors je ne suis pas certain que l'on ait mis le doigt sur le bon ""bobo"". Enfin il faut attendre ce bloc d'alimentation pour vérifier tout cela! Mais votre conseiller Oussama a été vraiment très sympatique et d'une grande disponibilitée et savait me donner les bons renseignements pour que l'on puisse poursuivre les étapes requises pour la compréhension de mon problème de réseau! ",5
304070,23-DEC-11,21-DEC-11,Josh,,en,65.95.214.162,billruth@sympatico.ca,14313102,000000122056682,5,5,Josh did a superb job.,5
304071,23-DEC-11,21-DEC-11,Richard,,en,70.50.7.53,butikofer@bell.net,14313460,000000122039817,2,4,"I realize you have to have somone fillter the calls. BUT lets use some common sence. My problem was (as explained)Phone line went dead. When the tecy fixed it the internet was dead. Lost the line i know this as we had a similar problem in the past.
So why was I asked to unplug the modem. Then when that did not work ask if we had filters on all lines.When I said yes he wanted to know if there was a filter on the modem line. Come on the system was working well before the phone repair so how in hell could a filter suddenly jump on the modem line.
He finnaly agreed to send it UP THE LINE somthing he should have done right away when he realized the he was in over his head.
Then the next tier went thru a lot dumb questions and finnly said he would call back in 5 to 10 minutes. NEVER DID CALL BACK.
Next morning I called to see if I could build a fire under them as the holidays were around the corrner.
Did get a promissed call back stating that a tecy would be out between 8 and noon. But surprise surprise at 7 pm it started to work (line not flashing) and yes the service man did arive at 8 am and found everything working. Yes its all good now but it took to long and too much frustration to get the job done. 
Ill still noe leave BELL
Ed Butikofer 
705 789 3003
Thanks",4
304072,23-DEC-11,22-DEC-11,Wahida,,fr,174.92.203.2,ginettegauthier18@sympatico.ca,14329380,000000122065017,1,1,"j'aimerai bien lorsque je vous téléphone pour un problème avoir une connections avec le Québec S.V.P.
    Je n'aime pas du tout donner mes coordonnés à des inconnus !!!",1
304073,23-DEC-11,22-DEC-11,Zouhair,,fr,70.30.181.158,gi.fortin@sympatico.ca,14329342,000000122077566,4,4,"C'est pas la première fois que je dois demander d'apporter des corrections à ma facturation.  Le moindre changement que l'on fait amène des erreurs et des complications dans la facturation.  Le 20/09/2011 j'ai pourtant appelé pour mentionner que l'ancien modem a été apporté par le technicien qui a fait l'installation de Fibe 10.  Le 8 déc 2011, Bell me facture des frais de $ 75.00 pour non-retour de modem.  Plus mêlé que ça, ça ne se peut pas et on nous fait perdre notre temps pour vous démêler.",
304074,23-DEC-11,22-DEC-11,Abdulkarim,,en,174.89.109.79,carolmax3@sympatico.ca,14327004,000000122064246,5,5,"Nothing, the representative who handled the call was very pleasant and fair in resolving our problem.
There were things about the internet we had very little knowledge about and they were very thorough in answering our questions.  Thank you",5
304075,23-DEC-11,22-DEC-11,Marco,,en,69.156.88.55,ycote40@sympatico.ca,14337102,000000122078408,5,4,,4
304076,23-DEC-11,21-DEC-11,Amelia,,en,70.53.111.232,carjim99@bell.net,14313572,000000122035747,3,1,The person I spoke with was very nice and tried to help but was unsuccessful.  I will most likely not be continuing much longer with Bell.,1
304077,23-DEC-11,21-DEC-11,Aymen,,fr,76.65.49.203,h.dore@bell.net,14316706,000000122044862,1,1,"réparer comme convenu avec m.Homard no:6019344¨   ref no:122036499....lorsque le trouble sera réparé......ça me fera plaisir de répondre adéquatement à votre sondage ....en attendant...MÉDIOCRE....
MON NUMÉRO DE TEL:450-431-9816.....",1
304078,23-DEC-11,22-DEC-11,Manuel,,en,76.65.45.110,weaverjf@sympatico.ca,14336906,000000122060563,4,4,,4
304570,23-DEC-11,22-DEC-11,Ravi,,en,174.88.16.6,svhearst@sympatico.ca,14336084,000000122071431,5,3,The call centre seemed to be 'stalling' as a technican visit was needed. ,5
304571,23-DEC-11,22-DEC-11,Tshering,,en,184.144.38.221,tlerher@sympatico.ca,14336434,000000122059982,1,2,Solve my issue.  I am still have intermittent internet issues.  I spent an hour with the technician and will probably need to spend another hour to deal with the issue.  Not a great experience to deal with over the holidays.,2
304572,23-DEC-11,22-DEC-11,Dashrathan,,en,174.88.11.249,walmsleypv@sympatico.ca,14336856,000000122066028,4,1,"Your rep was very helpful and pleasant, and we were able to identify that the issue was not in your province.  He helped me identify the source and direct me to the right company to resolve the issue.  ",5
304573,23-DEC-11,22-DEC-11,Yosimar,,en,70.51.253.152,jimcluff@sympatico.ca,14330602,000000122069191,4,3,unable to identify the reason secure code failed but new secure given which resolved the problem,3
304574,24-DEC-11,23-DEC-11,Porushotham,,en,184.147.42.180,dfletcher1@sympatico.ca,14340006,000000122097734,3,2,"Look at your end of my problem, ie Internet speed...Modem  etc. Instead of trying to blame connections in my home. I have encountered similar problems over the years with Bell and it always comes down to you service provision. One time after a week and at my suggestion you finally checked work orders and found that someone had been working in the port that my connection was in and had disconnected me. Many times it has ended up being your Modem. I have many times been told that I am at the end of the line and cannot receive signal strength I am entitle to. Well I worked in Communications Research for 29 years and that is lame excuse. I wish someone with initiative would fix this problem once and for all and get over all the lame excuses.",2
304575,24-DEC-11,23-DEC-11,Ben Mahmoud,,fr,184.144.154.127,p.fahey@sympatico.ca,14345460,000000122087581,4,4,,4
304576,24-DEC-11,23-DEC-11,Nayeem,,en,70.50.197.244,GeorgeCaldwell@sympatico.ca,14337400,000000122096412,5,5,,5
304577,24-DEC-11,23-DEC-11,Christine,,en,74.14.181.28,zf_dahda@sympatico.ca,14348696,000000122084364,5,4,,5
304578,24-DEC-11,23-DEC-11,Quintin,,en,174.94.41.171,brycehunter@sympatico.ca,14338842,000000122084381,5,5,No additional comments,4
304579,24-DEC-11,23-DEC-11,Richard,,en,70.49.99.185,tmscmilo@sympatico.ca,14347934,000000122090527,5,5,,5
304580,24-DEC-11,23-DEC-11,Manel,,fr,70.55.103.56,francinerene3@sympatico.ca,14340842,000000122088297,5,5,"ME DONNER UNE RÉPONSE ...RAPIDEMENT ! 
J,ai du expliquer 3 fois ...et insiter 
tres fortement  pour obtenir un changement de modem  alors que  la preuve d 'un remplacement etait  évidente...merci. on va m'expedier un nouveau modem...moyennement un frai de  ...20 dollars +t.",4
304581,24-DEC-11,23-DEC-11,Brahim,,fr,65.92.159.202,jeanroy.biro2@sympatico.ca,14342350,000000122084954,4,4,,5
304582,24-DEC-11,23-DEC-11,Brahim,,fr,70.50.45.31,raydouville@sympatico.ca,14346154,000000122083184,4,3,"Obtenir des services de chez -nous, du Québec, du Canada",3
304583,24-DEC-11,23-DEC-11,Juliio,,en,184.146.158.10,anola@sympatico.ca,14338162,000000122100681,5,5,not have oriental operators,4
304584,24-DEC-11,23-DEC-11,Armando,,en,174.88.100.57,azizali@sympatico.ca,14338320,000000122097938,4,4,,5
304585,24-DEC-11,22-DEC-11,Maurice,,fr,174.88.86.153,yopi@bell.net,14337144,000000122062995,5,5,Je ne sais pas parce que tout est très nouveau pour nous d'avoir un service aussi excellent de la part d'une entreprise de l'envergure de Bell. Merci et joyeux Noël.,5
304586,24-DEC-11,21-DEC-11,Porushotham,,en,76.68.95.106,amillwar@sympatico.ca,14312286,000000122055341,5,4,,5
304587,24-DEC-11,20-DEC-11,Roshni,,en,70.51.32.63,hovig.papazian@sympatico.ca,14307702,000000122012155,5,5,,5
304588,24-DEC-11,23-DEC-11,Anusha,,en,64.231.185.128,johnstonbj@sympatico.ca,14342718,000000122095184,5,5,,5
304589,24-DEC-11,23-DEC-11,Ksouri,,fr,70.53.224.196,isagam@bell.net,14341946,000000122098296,5,5,,5
304590,24-DEC-11,23-DEC-11,Rolando,,en,67.71.127.210,wspindler@bell.net,14348520,000000122093489,5,4,very satisfied-would not change anything,5
304591,24-DEC-11,23-DEC-11,Ashley,,en,174.94.22.79,ireland0612@sympatico.ca,14341910,000000122092939,5,5,"Warned us of the expiry of the previous promotion AHEAD of the next billing period, not on the bill!",3
304592,24-DEC-11,17-DEC-11,Jihed,,fr,70.52.6.15,genesisvictoria@bell.net,14282360,000000121952484,5,5,tout etait correct,5
304593,24-DEC-11,23-DEC-11,Nabil,,fr,70.26.223.141,riouxcaron@sympatico.ca,14346364,000000122094371,5,5,,5
304594,24-DEC-11,23-DEC-11,Ayoub,,fr,70.26.223.141,riouxcaron@sympatico.ca,14346366,000000122095370,5,5,,5
304595,24-DEC-11,23-DEC-11,Joelle,,en,174.88.79.136,hbull@sympatico.ca,14341588,000000122084559,5,5,With this representative Joelle nothing she knows what she is talking about and gets right to your problem. The last representative i had last when i called with the same problem did not know anything like Joelle did.,4
304596,24-DEC-11,23-DEC-11,Omar,,en,76.64.126.141,pacaudm@sympatico.ca,14345478,000000122092783,5,5,,5
304597,24-DEC-11,23-DEC-11,Ousmane,,en,184.147.121.63,tazntig@sympatico.ca,14347720,000000122093843,5,5,"Resolving the problems are NEVER the issue.  The customer care reps are awesome.  The problems as of late seem to be with the initial changes and making them correctly the first time.  The customer needs to feel confident, and trust the Bell is competent in carrying out changes and requests when made.  If you wish to call me at 905-665-8832 I would be happy to more accurately explain my concerns.  Thanks and Merry Christmas.!!!!!",4
304598,24-DEC-11,23-DEC-11,Jose,,en,174.92.141.103,wilmottjk@bell.net,14348466,000000122090496,4,,The Bell techy that came to our house indicated that another Bell repair person would have to resolve the line problem at a telephone box some where in Port Lambton. I do not know when that will happen.,4
304599,24-DEC-11,23-DEC-11,Mehdi,,fr,70.27.237.138,anne-marie.labrecque@sympatico.ca,14338128,000000122083284,5,5,,4
304600,24-DEC-11,23-DEC-11,Stephanie,,fr,70.49.64.152,VACHONDENIS@sympatico.ca,14337538,000000122086372,5,4,,5
304601,24-DEC-11,23-DEC-11,Neha,,en,70.26.75.141,ebsorochan@sympatico.ca,14340360,000000122098798,5,5,,5
302956,18-DEC-11,15-DEC-11,Juan,,en,76.67.104.126,dde@sympatico.ca,14259096,000000121912891,5,4,,3
302957,18-DEC-11,17-DEC-11,Sana,,fr,76.68.181.28,jm10@sympatico.ca,14283530,000000121962049,5,3,,3
302958,18-DEC-11,17-DEC-11,Mohamed,,fr,184.145.252.189,clement.masse@bell.net,14280906,000000121954366,5,5,Me proposer des offres de rabais par courriel qui sont adapté à mon profil,4
302959,18-DEC-11,12-DEC-11,Sana,,fr,74.12.225.79,cobo@sympatico.ca,14217844,000000121848940,4,4,C'est trop long   1 heure et 15 minute au téléphone mais je suis content pareille,5
302960,18-DEC-11,17-DEC-11,Pedro,,fr,70.55.140.151,jpclerc@sympatico.ca,14283712,000000121952375,5,5,"L'appel que j'ai fait avec Pedro le 17decembre2011 a ete SUPER!!!
Par contre l'appel que j'ai fait pour faire changer mon modem defectu quelque jours plustot a ete penible avec votre agent Hanane.",4
302961,18-DEC-11,16-DEC-11,Sam,,en,174.91.116.242,glasbergenj@sympatico.ca,14272128,000000121948492,4,3,"The Customer Care Rep was excellent!  Sam, I believe.  As far as I'm concerned he is one of the best!  He needs a raise!!  I hope I get him again when and if I need to call!!!",4
302962,18-DEC-11,17-DEC-11,Thorat,,en,174.95.85.88,ewturner@sympatico.ca,14281996,000000121965749,5,5,"Nothing, he was very informative and hepful and our issue was resolved quickly.",5
302963,18-DEC-11,15-DEC-11,Vijay,,en,174.89.18.96,dj.powell@sympatico.ca,14259342,000000121924976,5,5,,5
302964,18-DEC-11,17-DEC-11,Wajdi,,fr,74.58.66.44,andree.guertin@sympatico.ca,14279630,000000121959096,5,5,,4
302965,18-DEC-11,14-DEC-11,Djouaihia,,fr,70.49.65.76,odette.hudon@sympatico.ca,14252562,000000121901178,,1,"J'ai eu L'internet juste dimanche en pm, après plusieurs appels de ma part, la prochaine étape que je cherchais un autre fournisseur,quand les enfants ont besoin d'internet pour des travaux d'école, pis on l'a pas ce n'est pas diable ..... j'ai toujours été AVEC BELL , et si j'ai encore des problèmes avec vous , je pense que je vais magasiner ailleurs, je suis avec vous pour la tv , l'ordinateur et le téléphone depuis toujours .... je paie pour un service que je n'ai pas ...... ",
302966,18-DEC-11,17-DEC-11,Mary ruksana,,en,69.158.80.212,imerchant@bell.net,14282946,000000121953133,2,3,Stop increasing the charges.,3
302967,18-DEC-11,17-DEC-11,John,,en,64.231.199.19,dianewaldie@sympatico.ca,14281484,000000121958831,5,5,,5
302968,18-DEC-11,18-DEC-11,Jessica,,en,76.68.104.70,jrebelo1994@sympatico.ca,14283752,000000121967393,5,5,,5
302969,18-DEC-11,17-DEC-11,Rudys,,en,74.15.45.251,sserediak9@sympatico.ca,14287294,000000121952434,5,5,"The only thing I don't like about Bell is the automatic answering machines ""Emily"".  Once I talked to a real person presentative, he was awesome",4
302970,18-DEC-11,30-NOV-11,Sujay,,en,70.48.168.45,annesylvester@sympatico.ca,14151800,000000121590775,2,4,fixed it sooner and not bill me for the almost 2 weeks i did not have internet through no fault of my own.,3
302971,18-DEC-11,14-DEC-11,Nabiha,,fr,184.145.154.183,rejeandubois5@sympatico.ca,14253544,000000121888826,4,4,"L'ensemble de la procédure pour tenter de diagnostiquer le problème par téléphone fut assez longue et pénible pour moi. J'ai 69 ans et je suis un peu sourd. Le lendemain soir lorsque le technicien est arrivé ici,il a diagnostiqué et réparé le problème en moins de 5 minutes.",5
302972,18-DEC-11,16-DEC-11,Jaime,,en,64.231.113.222,duronio@sympatico.ca,14271126,000000121940804,4,5,shorter waiting time for the tech dept,4
302973,18-DEC-11,17-DEC-11,Shinoj,,en,70.50.194.84,bill.ee@sympatico.ca,14280154,000000121963779,5,4,,5
302974,18-DEC-11,15-DEC-11,Dan,,en,74.14.158.13,whs@sympatico.ca,14267804,000000121929132,4,2,,4
302975,18-DEC-11,17-DEC-11,Nizar,,fr,67.71.70.197,s_giroux@bell.net,14286888,000000121959746,2,4,je paye pour un service 24/7 mais en realite ce  n'est pas vraie car quand il y a un service qui fonctionne pas je n'ai pas de credit pour le temp perdu,2
302976,18-DEC-11,17-DEC-11,Samy,,fr,67.68.250.237,m.dagneau@sympatico.ca,14284582,000000121963556,2,1,avoir quelqu'un de qualifié qui aurait pu résoudre le problème,3
302977,18-DEC-11,17-DEC-11,Michael,,en,76.71.76.50,ajgodinho@sympatico.ca,14279442,000000121955860,4,5,"I have been really disappointed with Bell Services during the past year or so and have faced numerous problem with my phone line and Fibe 12 internet. However, this particular experience with Michael was exceptional. He did an outstanding job in addressing and dealing with the issue that I called about.",4
302978,18-DEC-11,17-DEC-11,Sofien,,fr,70.51.236.197,lregimbal@sympatico.ca,14284482,000000121959748,5,5,rien de plus merci,5
302979,18-DEC-11,17-DEC-11,Ahmed,,en,76.69.138.228,echlins@sympatico.ca,14281770,000000121952436,1,3,"More than one thing... This is the SECOND time I've been convinced to upgrade internet service I was already happy with. The resulting unnecessary service calls cost time (and in one case $112) and did not result in noticeable internet speed improvement. The technician who came Dec. 14, 2011, said I needed a signal booster to get the most out of the new modem (which I had been talked into by a phone rep). He even said that the new modems were great for Fibe TV but not that great for high-speed internet, so I'd require a signal booster. He said he didn't have a signal booster with him, but he would return on Saturday morning at 8:00 a.m. I got up at 7:30 and waited but he never came. On a Saturday I like to sleep a little longer than that. I phoned Bell on Saturday and was told that the technician had no reason to recommend a signal booster, and that I was getting maximum speed from my new modem already. Next time something even remotely resembling this experience occurs, I'll be moving to Rogers. ",1
302980,18-DEC-11,13-DEC-11,Luis,,en,216.209.218.88,lilian.wagner@sympatico.ca,14237998,000000121872219,5,5,"Luis was extremely helpful & patient.  Because we can only get dial-up,he had to call back several times to see how I was progressing after each attempt to correct things, and he did so in a very timely manner..very satisfied with the way he assisted me.....I must mention however..we had phone problems the very next day....& it turns oout a squirrel had been chewing our line at the pole...as reported by the technician who came out ....& this may have had more to do with my computer issue than anything else. thanks",5
302981,18-DEC-11,17-DEC-11,Mike,,en,70.50.50.60,willis_99@sympatico.ca,14288080,000000121963206,5,5,none,5
302982,18-DEC-11,13-DEC-11,Mark,,en,76.69.129.113,weirkr@sympatico.ca,14243238,000000121875698,4,4,,3
302983,18-DEC-11,17-DEC-11,Sumithra,,en,76.68.15.161,jimrobson@sympatico.ca,14283484,000000121965987,1,1,"I pay for Essential Plus which is suppose to be ""up to 2Mbps"" I tested my download speed and it is 53K. This is not acceptable!",1
302984,18-DEC-11,18-DEC-11,Ridha,,fr,76.67.178.217,tuyen_tt.nguyen@sympatico.ca,14287818,000000121967447,4,4,,4
302985,18-DEC-11,16-DEC-11,Elsy,,en,174.95.201.123,rmccreath@sympatico.ca,14276906,000000121938115,5,5,n/a,5
302986,18-DEC-11,16-DEC-11,Sweta,,en,174.88.216.102,cdanderson@sympatico.ca,14269788,000000121941242,5,5,,5
302987,18-DEC-11,16-DEC-11,Loyda,,en,174.88.216.102,cdanderson@sympatico.ca,14269790,000000121941816,5,5,,5
303533,22-DEC-11,21-DEC-11,Dan,,en,70.50.198.49,s_dlandry@sympatico.ca,14322708,000000122047444,4,4,"We should have people in Canada answering these telephone calls.  Two days ago, I did not understand the person I was talking to.",4
303534,22-DEC-11,21-DEC-11,Ever,,en,67.70.94.64,stanmargkraft@sympatico.ca,14323510,000000122041446,5,4,,4
303535,22-DEC-11,12-DEC-11,Gabriela,,en,67.68.80.212,kimsun@bell.net,14223012,000000121846215,2,2,,2
303536,23-DEC-11,22-DEC-11,Gilberto Jose,,en,174.88.13.198,nor.bet@sympatico.ca,14333614,000000122078700,5,5,"I have no complaints about any of the inquiry. I had the best results with any technician that has ever helped me. Gilberto was polite, well informed and explained everything in a concise manner. Please thank him again for me. Betty Lou.",5
303537,24-DEC-11,19-DEC-11,Mokhtar,,fr,65.94.165.170,patrickjb@sympatico.ca,14302914,000000121995228,4,5,Délai d'attente pour avoir la ligne.,4
303538,24-DEC-11,23-DEC-11,Med Aymen,,fr,74.57.221.110,mchateauvert@sympatico.ca,14332768,000000122080728,5,5,J'ai eu un très bon service. Merci.,5
303539,24-DEC-11,23-DEC-11,Luis,,en,67.70.36.193,j.a.closs@sympatico.ca,14341972,000000122089434,5,5,,5
303540,24-DEC-11,23-DEC-11,Moses,,en,69.159.17.247,jerry.birch@sympatico.ca,14342404,000000122096461,1,1,fix my email,1
303541,24-DEC-11,23-DEC-11,Sharmila,,en,174.89.247.254,philip.snyder098@sympatico.ca,14345812,000000122090865,5,5,Everything was handled perfectly and the problem was corrected promply.,4
303542,24-DEC-11,23-DEC-11,Henry,,en,64.231.112.24,carolgl@bell.net,14339038,000000122085002,4,4,This time was great! I spoke with a Canadian rep. who said they would look into it and get back to me by Wed. The same day I called he called back stating they were sending me another modem. I don't know what they did but the speed has excelerated on my computer now.,4
303543,24-DEC-11,20-DEC-11,Joy,,en,64.231.53.187,ravchateau@bell.net,14310014,000000122010145,5,5,,5
303544,24-DEC-11,23-DEC-11,Haricharan,,en,70.53.104.166,anneliese_k@sympatico.ca,14338148,000000122100482,5,5,ask more initial questions before jumping in with a resolution,5
303545,24-DEC-11,22-DEC-11,Gilberto Jose,,en,74.14.48.129,strokerd@sympatico.ca,14335976,000000122080080,5,5,nothing,5
303546,24-DEC-11,23-DEC-11,Andrea,,en,184.151.63.232,robertwebber@sympatico.ca,14346498,000000122083099,5,5,,5
303547,24-DEC-11,22-DEC-11,Sujay,,en,174.91.141.30,carolvine@bell.net,14327008,000000122064413,4,5,,5
303548,26-DEC-11,25-DEC-11,Ahmed,,en,74.198.9.202,simontse297@sympatico.ca,14360628,000000122115652,5,5,,5
303549,26-DEC-11,24-DEC-11,Hemavathi,,en,65.92.235.77,lois.banks@sympatico.ca,14352722,000000122106618,4,,The problem was given to people above Hemavathi and I was told that it would be completely fixed in 24-48 hours. I am not sure if it was fixed. One person on my email list cannot send me emails or receive mine. I am not sure if this is fixed yet.,4
303550,26-DEC-11,25-DEC-11,Nouha,,fr,50.100.106.121,violettebargone@bell.net,14361124,000000122116293,5,5,"Rien, tout a été parfait, merci beaucoup.",5
303551,26-DEC-11,25-DEC-11,Seshadri,,en,70.26.16.100,lewisburpee@sympatico.ca,14358906,000000122120393,5,5,,4
303552,26-DEC-11,26-DEC-11,Luis,,en,67.70.82.162,graceunicorn@bell.net,14357838,000000122121825,5,5,Everything was great.,5
303553,26-DEC-11,24-DEC-11,Loyda,,en,174.95.130.17,westpresbytery@bell.net,14355668,000000122104015,5,5," Actually, the problem was solved to my satisfaction",5
303554,26-DEC-11,18-DEC-11,Marta,,en,76.70.44.14,suzieharding@sympatico.ca,14295546,000000121973204,5,5,,5
303555,26-DEC-11,25-DEC-11,Hector,,en,70.51.228.158,espringett@sympatico.ca,14357490,000000122118606,3,3,The time to resolved was far too long (40 minutes). ,3
303556,26-DEC-11,20-DEC-11,Srinivasan,,en,67.68.221.53,havprins@sympatico.ca,14307608,000000122015097,1,1,"AM PRESENTLY IN QUEBEC FOR THE HOLIDAYS, AND THE TECHNICIAN WHO TRIED TO RESCUE MY INTERNET SERVICE DID NOT SUCCEED. HE WAS PATIENT BUT AS SOON AS IT WORKED AND WE ENDED ON  THE 20TH, ONCE MORE THE SERVICE WAS GONE AND COULD NOT GO CONNECT TO INTERNET.
HAVE SINCE LEFT TORONTO SO WILL HAVE TO CONTACK YOU AGAIN.  VERY UPSETTING. AM NOT RETURNING BEFORE JANUARY 6TH, WILL HAVE TO CONTACT YOU AGAIN
",
303557,26-DEC-11,25-DEC-11,Juan,,en,174.94.43.196,deb.sean@sympatico.ca,14357154,000000122118507,5,5,The wait time was way too long,5
303558,26-DEC-11,23-DEC-11,Aymen,,fr,184.144.232.12,suzanne.gil@sympatico.ca,14347548,000000122097410,5,5,Rien du tout! Aymen est un excellent technicien. ,5
303559,26-DEC-11,23-DEC-11,Christine,,en,184.147.20.132,heideman@sympatico.ca,14341614,000000122086680,5,5,Nothing,5
303560,26-DEC-11,22-DEC-11,Robert,,en,65.93.213.33,pat.hayne@sympatico.ca,14333854,000000122066775,4,4,No specific recommendation,5
303561,26-DEC-11,25-DEC-11,Marouen,,fr,76.64.114.153,andre.ringuette@sympatico.ca,14356162,000000122121101,4,4,"Etant donné mon age avancé, quelqu'un avec  une prononciation plus claire m'aurait facilité la tâche",5
303562,26-DEC-11,25-DEC-11,Manoranjith,,en,174.88.218.56,cameronpagniello@sympatico.ca,14356606,000000122115287,5,5,,5
303563,26-DEC-11,24-DEC-11,Aqeel,,en,74.12.123.196,george.simard@sympatico.ca,14351084,000000122108222,4,4,Got cut off accidentally at Bell end and had to call back and start over.,4
303564,26-DEC-11,23-DEC-11,Kurt,,en,50.101.50.48,pauline.allen@sympatico.ca,14345638,000000122088405,5,5,,5
303565,26-DEC-11,23-DEC-11,Lisa,,en,207.164.79.125,atbish@sympatico.ca,14338270,000000122084738,5,5,Nothing,4
303566,26-DEC-11,23-DEC-11,Vladimir,,en,184.145.68.195,gwilson@sympatico.ca,14341480,000000122100115,5,5,done on the first call,3
303567,26-DEC-11,19-DEC-11,Mounira,,fr,184.144.216.112,diane.jacques@sympatico.ca,14298578,000000121982082,5,5,,5
303568,26-DEC-11,25-DEC-11,Selim,,fr,174.93.198.141,pierretlh@sympatico.ca,14359958,000000122118600,5,5,,4
303569,26-DEC-11,25-DEC-11,Oscar,,en,174.91.88.90,bizyguy@sympatico.ca,14356438,000000122114962,5,5,,5
303570,26-DEC-11,24-DEC-11,Patricia,,en,74.12.218.47,rosswarren@sympatico.ca,14354504,000000122111854,2,2,"The tech who came to my house was thorough and seems well informed. Sadly he waqs unilingual as am I and I had
difficulty explaining all the issues.
I suggest that bulingual techs be sent to English-speaking clients of Bell.
 ",4
303571,26-DEC-11,25-DEC-11,Keerthi,,en,174.92.66.166,jesterreicher@bell.net,14358328,000000122120155,5,5,nothing,5
303572,26-DEC-11,25-DEC-11,Arjuman,,en,174.89.54.83,tonymergel@bell.net,14361004,000000122118155,4,4,"The line was very noisy....a consistent problem
",4
303573,26-DEC-11,23-DEC-11,Insaf,,fr,67.68.224.154,fam.doiron@sympatico.ca,14340637,000000122082693,5,4," Très bien résolue mon problème au meilleur de le ligne que je possède.
 Mais nous avons bien hâte que Fibe nous décerve dans notre secteur.
 Car je suis avec Bell depuis 1974 nous avons internet depuis le début mais "" enbout de ligne "" Bell expess vue et notre cellulaire.
",5
303574,26-DEC-11,24-DEC-11,Dheeraj,,en,184.146.83.34,ggaugust@sympatico.ca,14351106,000000122109437,5,5,Nothing,5
303575,26-DEC-11,25-DEC-11,Victor Gabriel,,en,184.145.6.111,garyeng@sympatico.ca,14357678,000000122115900,5,5,no,5
304079,22-DEC-11,21-DEC-11,Med Mehrez,,fr,184.145.152.151,yvan.gaudet@sympatico.ca,14324874,000000122039160,3,2,Le problème n'a pas été résolu. J'ai dû rappeler le 22 décembre.,3
304080,22-DEC-11,28-NOV-11,Oscar Ernesto,,en,65.95.189.94,chris.kaczmara@sympatico.ca,14126168,000000121525988,1,3,"When customer asks if there is an internet outage in the are you should check that first instead wasting your time and the customer time asking the customer to run around the house, plug and unplubg cables, move furniture to get to those cables!!!",1
304081,22-DEC-11,21-DEC-11,Mouna,,fr,67.68.132.150,louisgeorges@bell.net,14319348,000000122050142,4,4,"Tous vas bien mais certain courriel que je ne peu ouvrir.
Merci de votre aide et d'écoute avec de bonne explication.
L.G.F.",5
304082,22-DEC-11,21-DEC-11,Djouaihia,,fr,70.51.172.217,sidysco@sympatico.ca,14323174,000000122045385,5,5,,5
304083,22-DEC-11,21-DEC-11,Mathew,,en,174.92.14.83,harold.sager@sympatico.ca,14316814,000000122043239,3,4,"coraspondence among your people
when people phone speak better english",3
304084,22-DEC-11,14-DEC-11,Douglas,,en,70.26.13.119,lumb.pb@sympatico.ca,14250967,000000121897390,3,4,It would very good for customers to have the agents speak and understand Enlish as the agents did at least 10 years ago.   Paul,3
304085,22-DEC-11,21-DEC-11,Ana,,en,76.69.125.83,greg.leszczynski@sympatico.ca,14316606,000000122053508,5,5,Nothing!  Service was fantastic!,5
304086,22-DEC-11,20-DEC-11,Srinivasan,,en,65.95.10.128,christineaawilker_5@sympatico.ca,14306448,000000122015579,5,4,"When upgraded to High Speed, should have been told that a speed test should be done to ensure we were getting the full 6.00 mbps. Upgraded February 2011.  Computer was running at 2.57 mbps. Satisfied with technicians help.",5
304087,23-DEC-11,22-DEC-11,Tess,,en,70.54.13.135,kervog@bell.net,14331288,000000122071922,,1,"We feel that you are abusing the quasi monopoly which you have. you insist customers must rent your modem now costing $4.95/month, market price for basic modem about $ 30.00. Your charge is unethical",
304088,23-DEC-11,21-DEC-11,Pavan,,en,69.158.160.215,srs2@sympatico.ca,14323474,000000122036251,4,4,I was told that I would pay the one time rental fee and then save the 4.95 charge for modem rental monthly which is good but I wasn't informed that you would in turn take away 5.00 bundle bonus. So really I didn't save anything and instead will be paying more. RIDICULOUS!!!!!!!!!!!!! I don't think I will be staying with Bell for much longer. I have had it with all your fee hikes. I have been a loyal customer for many years and I get no rewards for that.I guess you only care about new customers. ,1
304089,23-DEC-11,22-DEC-11,Reginald,,en,184.148.111.30,ellenrombough@sympatico.ca,14328600,000000122075918,5,5,"Everything was great,,answered quickly and Reginald was a good listener and patient,,with no runaround",5
304090,23-DEC-11,22-DEC-11,Maureen,,en,64.229.138.94,dawnmyhill@sympatico.ca,14327858,000000122077847,4,3,"to keep the fees consistant......they are always going up......a faithful customer shoulc have the benifit of the 
special promotions........it is best to keep the customer rather than trying to get others with great promotions",3
304091,23-DEC-11,15-DEC-11,Balaji,,en,174.89.19.38,joan.thacker@sympatico.ca,14261778,000000121928116,1,1,SENDING ME THE PROPERTY EQUIPMENT I NEEDED TO FIX MY INTERNET.,3
304092,23-DEC-11,19-DEC-11,Rym,,fr,74.15.202.14,marc-olivier.drouin@sympatico.ca,14301770,000000121984954,4,1,"Je serai bref...
1- En cours de vérification de mon compte, votre employé me dit que je n'ai pas la vitesse associé à mon forfait ""performance"" et elle le modifie.  Parfait et merci.  MAIS, depuis quand est-ce que je me fait ""fourrer"" à payer pour ce forfait et que je ne l'ai pas??
2- Pour revenir à mon appel de soutien technique, je possède un compte primaire pour les courriels et des comptes secondaires pour d'autre membre de ma famille, dont ma femme.(helene.therien@sympatico.ca).  Depuis un certain temps, tous les courriels envoyé de son compte (avec thunderbird...je sais vous ne soupportez pas ce logiciel...pourtant excellant mais pas MICROSOFT)sont recus comme venant de mon compte principal.  Donc toutes les réponces à ces courriels entre dans MA boite de courriel sous marc-olivier.drouin@ sympatico.ca.  Je suis ""presque"" certain que cela est du à un changement sur vos serveurs, car tout fonctionnait très bien avant et que nous n'avons ni modifier de paramètres ni fait de mise à jour sur thunderbird.  Du jour au lendemain, tous les messages envoyés avec les comptes secondaires, sont recus comme parvenant du compte primaire.  Ma femme ne recoit plus aucune réponces à ces courriels dans sa boite de réception.
3- Non, il n'y a pas se problème si moi ou ma femme utilisons le site internet hotmail windows live pour envoyer nos courriels.  Les messages envoyés avec les comptes secondaires sont bel et bien recus comme ayant été envoyés par ces compte.  Pas de probleme avec le courriel via internet.  Pourquoi tout à coup des problèmes avec thunderbird??? Personne ne semble pouvoir ou vouloir répondre à cette question chez BELL.  Pourtant des recherches internet sur google sur ce problème semble pointer vers des changement de la part de BELL.  En fin, tout cela est très ennuyeux et dérangant.  Pour la question 4 qui suit dans le sondage, selon ma RÉCENTE expérience (...recevoir les courriels de ma femme, PAYER pour un forfait performance sans l'avoir vraiment...)DÉSOLÉ mais NON je ne recommanderais pas BELL",1
304093,23-DEC-11,22-DEC-11,Haley,,en,76.70.117.111,tea.kuo@sympatico.ca,14336254,000000122062802,4,4,,5
304094,23-DEC-11,22-DEC-11,Joy,,en,74.14.47.39,letriard@sympatico.ca,14331762,000000122079364,5,4,you did a wonderful job. Thank you.,5
304095,23-DEC-11,22-DEC-11,Inobel,,en,65.95.28.114,brbrown@sympatico.ca,14326692,000000122070363,2,1,To turn off the Caps and FN lock before connecting.,3
304096,23-DEC-11,22-DEC-11,Evan,,en,74.15.28.110,janetterichardson@sympatico.ca,14330234,000000122069113,5,5,"the wait time - if I was getting paid by the hour I would lose a fortune every time I called.  Otherwise, always excellent customer service.",5
304097,23-DEC-11,22-DEC-11,Charles,,en,174.95.168.3,SUNNYCO@sympatico.ca,14325276,000000122063036,4,3,"I had called arround Dec.01, 2011 to accept an offer for Internet Fibe 16 promotion. Installation for the upgrade was done on Dec.10, 2011.  1 year loyalty program was also committed on Dec.07 with Dec.08 activation. Both services were activated 6 days or more prior to the invoice date. However, the Dec.16, 2011 invoice still charging the old rates. I was told the adjustments could only be adjusted on the January 2012 invoice. I expect these adjustments will be adjusted that I do not have to call again to explain the same stories when I receive my next invoice.",4
304098,23-DEC-11,22-DEC-11,Rym,,fr,174.89.89.42,lorraine.tessier@sympatico.ca,14332024,000000122072286,5,5,Rien,5
304099,23-DEC-11,22-DEC-11,Ana,,en,70.27.176.32,mike.tchir@sympatico.ca,14333044,000000122066481,4,2,nothing,5
304602,23-DEC-11,20-DEC-11,Paula,,en,99.241.169.249,rsmckendry@sympatico.ca,14310318,000000122020038,1,,"We cancelled our account in April, you owe us $130.00 which we have not been paid.  If we owed you this money, you would have sent a collection agency after us and you would be charging interest!

You are still asking for a modem to be returned which was returned and your documentation supports that the equipment was returned when requested.  This doesnt stop you from continuing to ask again eight months later.  

We paid for 10mb/s download speed and a speed test showed we got 1mb/s download speed, our new account with rogers is nearly 40mb/s down.  I think this is Fraud on Bell's part, we paid for years for a service that we did not recieve.  I still want to file a complaint with the CRTC and Better Business Bureau.

By switching to Rogers we will save $1,500 in the first year and after that it drops to $1,000 per year.  You keep harassing us calling all the time stating that we were a valued customer.  I have been a customer with bell for more than twenty years, which means I have over paid nearly $20,000 on services.  You will never have me back as a customer.  

When I moved into my current home ten years ago, your support people lied repeatidly regarding availability of high speed internet in our new home.  We were told the service was not available even though neighbours on both sides of us had the service.  Bell told us ALL kinds of outright lies.  The service was provided and an explanation of why the service was not initially provided was given, which made us more angry because it confirmed the stupid lies and explanations provided by Bell Canada.  We even paid for an extra line into the home at one point because Bell lied and said we could get the high speed internet with a second line. 

Your serice is horrible, Stop harassing me at home and send me the money owed to me.  While you are at it  you could send some additional money to compensate for the lies, harrassment and the over charging for services not provided during the last 20 years.



Randy McKendry
5982 Rideau Valley Drive
Manotick, Ontario
K4M 1B3
613-692-1845",1
304603,23-DEC-11,22-DEC-11,Wissem,,fr,50.100.107.238,jocharland@bell.net,14330748,000000122072342,5,5,,4
304604,23-DEC-11,27-NOV-11,Dhia,,fr,76.69.176.104,audet.p@bell.net,14117466,000000121520877,1,1,LE PREMIER TECHNICIEN MODIFIA TOUT MON CLAVIER ET LE DEUXIEME NE FUT JAMAIS CAPABLE DE ME LE REMETTRE EN OPERATION.CE DERNIER ME SUGGERA DE CONTACTER MICROSOFT POUR REGLER LE PROBLEME QUE LE PREMIER TECHNICIEN ME CAUSA.CE DEUXIEME TECHNICIEN NE FUT JAMAIS CAPABLE DE REGLER LE DIT PROBLEME ET CE APRES APPROXIMATIVEMENT DEUX HEURES AU TELEPHONE A TENTER DE SOLUTIONNER MON PROBLEME CAUSE PAR VOTRE PREMIER TECHNICIEN.CE FUT DEUX TECHNICIENS QUE JE JUGE TRES INCOMPETENT.NOUS AVONS SOLUTIONNE LE DIT PROBLEME MA CONJOINTE ET MOI APRES SEULEMENT UNE DEMI-HEURE D'ESSAI.,1
304605,23-DEC-11,22-DEC-11,Asma,,fr,70.30.172.45,jean-pierre.poitras@sympatico.ca,14330390,000000122072026,5,3,,5
304606,23-DEC-11,22-DEC-11,Christine,,en,70.31.8.182,jchochu@sympatico.ca,14330336,000000122073696,3,3,Willingness to understand and resolve the problem,
304607,23-DEC-11,22-DEC-11,Jose,,en,174.92.232.32,woods218@sympatico.ca,14337012,000000122078789,5,5,,5
304608,23-DEC-11,12-DEC-11,Mohamed Amine,,fr,50.101.176.193,sergegarceau@sympatico.ca,14228088,000000121856232,5,5,,5
304609,23-DEC-11,22-DEC-11,Hanen,,fr,67.68.205.180,moniclam@bell.net,14333276,000000122060602,4,4,,5
304610,23-DEC-11,22-DEC-11,Bismiya,,en,70.51.255.240,brmerc@sympatico.ca,14326752,000000122059621,5,5,exalent,5
304611,23-DEC-11,22-DEC-11,Mauricio,,en,65.92.76.223,boatsgalore@sympatico.ca,14326570,000000122079056,5,4,,5
304612,23-DEC-11,11-OCT-11,Omar,,fr,64.56.227.138,khaled.bellahcen@bell.net,13581190,000000120474044,5,5,,5
304613,23-DEC-11,22-DEC-11,Ravi,,en,76.70.88.67,jhaskings-winner@sympatico.ca,14330574,000000122076533,5,5,,5
304614,23-DEC-11,22-DEC-11,Gabriel,,en,69.158.85.155,whowse@sympatico.ca,14336954,000000122059396,5,5,,5
304615,23-DEC-11,21-DEC-11,Aquiles,,en,70.49.32.93,deerhunter44@sympatico.ca,14314750,000000122056781,1,1,The rep did not understand the problem.  The rep could not speak English well.,1
304616,23-DEC-11,22-DEC-11,Marouen,,fr,70.29.202.67,coja@sympatico.ca,14327422,000000122078364,5,5,,5
304617,23-DEC-11,16-DEC-11,Chad,,en,70.31.11.175,john.yeghouchian@bell.net,14273404,000000121935972,4,3,,4
304618,23-DEC-11,20-DEC-11,Hechmi,,fr,65.94.25.176,csmasse@sympatico.ca,14306534,000000122019671,1,1,"MEILLEUR COMMUNICATION, LE CONSEILLER EST
TRES LOIN .MAUVAISE COMMUNICATION. J AI MEME ESSAYER EN ANGLAIS MEME CHOSE.DE UNE 
PERSONNE A L AUTRE NOUS AVONS PAS LE MEME SERVICE.UNE PERSONNE VEUT ET L AUTRE VEUT PAS CONCERNANT PROBLEME QUELCONQUE. MERCI POURQUOI PAS AVOIR DES GENS DE CHEZ NOUS . ONT LES SENT LOIN.",1
304619,23-DEC-11,22-DEC-11,June,,en,64.231.249.176,econnor@sympatico.ca,14328466,000000122066112,4,3,You should have applied my 50% discount three months ago (namely from October 4th)instead of having me call again and again and again (three times in total). See confirmation number OOL-KD9G-S dated October 7th. ,
304620,23-DEC-11,22-DEC-11,Jose,,en,184.148.187.206,haroldsteele@sympatico.ca,14329680,000000122076343,4,4,,5
304621,23-DEC-11,21-DEC-11,Aquiles,,en,184.145.89.230,uptownstudio@sympatico.ca,14324306,000000122057164,5,5,"Make the process of getting to tech support on the phone faster, with less steps involved. Not so many questions to be answered to get there,especially for people who know that tech support is what they need. ",4
304622,23-DEC-11,15-DEC-11,Aymen,,fr,76.69.192.232,louis.grenier@sympatico.ca,14263110,000000121926843,1,1,Debarrer mon compte de courriel au telephone au lieu de me faire appeller 3 fois et attendre 4 jours.,1
304623,23-DEC-11,21-DEC-11,Wajdi,,fr,70.52.100.54,sylvapierre@sympatico.ca,14323798,000000122054894,1,1,"Qu on installe le modem blanc et qu on me donne le service haute vitesse performance . Présentement on me facturé le service performance et j ai le service essentiel plus . Je suis au même point de départ qu avant la visite de votre technicien.on était sensé m envoyer un technicien qui connaissait Mac . Hélas il ne connaissait pas  Mac Il me dit que je ne peux avoir la performance  et votre préposer  à la centrale me dit que oui et me facturé à l avance  avant  la venue du technicien à la maison. De plus le soir on me téléphone pour me demander si je suis satisfait du service. J explique à la dame de la centrale que non et me réfère au service technique qui lui termine à  sept heure et sans ecoute ma demande 
 Me dit de téléphoner demain. Son superviseur me rappelle  cinq minutes plus tard pour me dire que je vais avoir le service performance à partir de minuit le soir même. Il me dit qu il va me téléphoner le lendemain à  dixsept pour contrôler. Évidemment qu il ne l à pas fait.faire en sorte que le service propose soit fait comme il faut et que je n est pas l impression qu on se fout de ma gueule et que tout ce qui compte pour Bell c est la vente à tout prix et sans considération pour le client
",1
302988,22-DEC-11,21-DEC-11,Atoiya,,en,64.229.211.96,bradheinrichs77@sympatico.ca,14313276,000000122037140,5,1,"The representative was great, however something out of her control was not resolved for me. I use to have high speed 3 months ago at my house and now I have slow snail pace internet which when i called back in september was told that I was going to receive faster internet for a cheaper price. I am not happy about this and will be looking for a different provider for my phone and internet in the near future. I have always been loyal to bell but in this case have no choice but to look elsewhere.",2
302989,22-DEC-11,21-DEC-11,Yao,,en,64.229.132.160,lbrebner@sympatico.ca,14318970,000000122056108,1,1,"anything would have been an improvement.....
",1
302990,22-DEC-11,18-DEC-11,Abdul,,en,174.91.101.25,yduquette3@sympatico.ca,14296156,000000121978725,5,5,,5
302991,22-DEC-11,18-DEC-11,Sofiene,,fr,174.93.193.173,marie-eveb@sympatico.ca,14293202,000000121978368,5,5,,5
302992,22-DEC-11,21-DEC-11,Sarry,,en,76.64.57.51,a.zuccolo@bell.net,14311838,000000122056580,5,,"The woman who helped me was brilliant, but the problem still continues!! I think the problem is with the fact that Bell is charging me for HIGH SPEED but there is no high speed in my area and since i've got a dry line my internet connection speed is totally sucking and i'm going to be forced to change to ROGERS",1
302993,22-DEC-11,16-DEC-11,Ahmed,,fr,76.69.98.146,lpellandb@sympatico.ca,14274516,000000121946116,5,5,,5
302994,22-DEC-11,21-DEC-11,Lohith,,en,174.95.201.184,manning4@sympatico.ca,14319680,000000122036801,4,5,"I spoke with Edward on the 20th, he was rude and unhelpful. It took an hour to resolve the issue the next day, but I received friendly service.",4
302995,22-DEC-11,20-DEC-11,Uzair,,en,70.26.127.153,a.pedler@sympatico.ca,14305556,000000122013758,4,5,,3
302996,22-DEC-11,21-DEC-11,Wajih,,fr,74.15.157.146,godbout26@sympatico.ca,14316516,000000122041762,3,4,,4
302997,22-DEC-11,21-DEC-11,Seifeddine,,fr,74.15.157.146,godbout26@sympatico.ca,14316514,000000122042281,3,4,,4
302998,22-DEC-11,21-DEC-11,Aurea,,en,76.70.87.121,robert_rynyk999999@sympatico.ca,14322368,000000122042337,4,4,No,5
302999,22-DEC-11,21-DEC-11,Iris,,en,184.145.93.41,pjcarruthers@sympatico.ca,14321656,000000122054334,5,5,The on-line person was excellent. The service person who installed the new modem could have saved us all time by explaining the process on site.,5
303000,22-DEC-11,20-DEC-11,Dawood,,en,67.70.119.250,eminnis1@sympatico.ca,14307058,000000122010282,4,5,,4
303001,22-DEC-11,21-DEC-11,Umesh,,en,70.27.60.89,maggieo2006@sympatico.ca,14319614,000000122056124,4,5,Nothing,5
303002,23-DEC-11,21-DEC-11,Afroze,,en,70.27.55.21,gregfarnham@sympatico.ca,14316612,000000122057506,5,5,nothing at all,5
303003,23-DEC-11,22-DEC-11,Carlos,,en,184.147.218.226,jsamu50901@sympatico.ca,14330956,000000122078266,2,1,"I asked to have my Hotmail e-mail removed because I had no idea of its password and I couldn't create a new one.  The Hotmail service kept throwing me into a failing loop.  Yet Hotmail was using that address to send me all confirming stuff when I got blocked from my Sympatico.ca account.  I eventually sorted out my Sympatico e-mail, but I couldn't add any new mobile phone numbers or e-mail addresses in the security panel unless I confirmed the info sent to Hotmail.com and I couldn't get into this one.  After about one hour and a half of chatting, your people told me it the Hotmail e-m address would be removed within 24 hours and it's now over 72 hours and the Hotmail e-mail is still there.  So, in the end, you've done nothing to correct the problem.",2
303004,23-DEC-11,22-DEC-11,Priya,,en,67.68.52.167,samandjo@sympatico.ca,14335196,000000122065066,5,1,"Priya was good.  The experience was frustrating, time consuming and not completed,  The call was instigated by Bell and impossible to complete.",
303005,23-DEC-11,22-DEC-11,Moncef,,fr,74.58.147.168,stephanepelletier@sympatico.ca,14335900,000000122065075,1,1,"C'est l'ensemble du déroulement des maintes appel d'hier. Situation à rendre fou les plus sages et equilibré. J'en ai retirer qu'une migraine. Vraiment un film d'horreur. Vous auriez avantage à communiquer directement avec moi
Merci ",1
303006,23-DEC-11,22-DEC-11,Marc-andre,,en,50.101.88.250,forrester@bell.net,14328966,000000122061928,5,4,,5
303007,23-DEC-11,22-DEC-11,Jason,,en,74.15.241.204,paul.kelly50@sympatico.ca,14333924,000000122070877,5,5,,5
303008,23-DEC-11,22-DEC-11,Celina,,en,174.93.50.159,craig.edmunds@sympatico.ca,14327508,000000122078177,5,4,Not changed my outgoing mail service in the first place.,3
303009,23-DEC-11,22-DEC-11,Mounira,,fr,74.15.213.68,cyrandre.ouellet@sympatico.ca,14327584,000000122072195,5,4,tout est correct,5
303010,23-DEC-11,22-DEC-11,Samantha,,en,74.12.46.122,sdove@sympatico.ca,14335412,000000122070594,5,5,nothing ,4
303011,23-DEC-11,21-DEC-11,Iris,,en,184.144.76.108,lindahambling@sympatico.ca,14319104,000000122039123,4,4,,5
303012,23-DEC-11,22-DEC-11,Tyler,,en,76.64.208.53,t___read_1@sympatico.ca,14336148,000000122073318,1,1,The original modem should have been sent as promissed. Now I may not have internet service over Christmas.,2
303013,23-DEC-11,22-DEC-11,Kanchana,,en,64.228.143.216,deboraking@bell.net,14327922,000000122069220,5,5,I was completely satisfied and was treated with every kindness by Kanchana - thank you for the fast and respectful service.,5
303014,23-DEC-11,20-DEC-11,Halima,,fr,174.93.189.35,steeve76@bell.net,14310672,000000122014054,5,5,,5
303015,23-DEC-11,22-DEC-11,P Senthil,,en,64.229.40.38,welden@sympatico.ca,14336920,000000122064561,5,5,N/A,5
303016,23-DEC-11,22-DEC-11,Mohamed,,fr,184.162.211.77,gilbertgauthier@sympatico.ca,14329366,000000122061629,5,5,tout est correct,5
303017,23-DEC-11,22-DEC-11,Marie,,fr,184.148.252.108,michelbrulotte@sympatico.ca,14332972,000000122074943,5,5,rien,5
303018,23-DEC-11,22-DEC-11,Nicole,,en,74.14.24.112,jpaonessa@sympatico.ca,14330938,000000122074175,5,5,"the fact the representative handled it efficiently and quickly and knew exactly what she was doing and didn't have an accent...fabulous for a change!
",5
303019,23-DEC-11,22-DEC-11,Porushotham,,en,76.71.176.41,b-lwallace@bell.net,14326116,000000122069648,3,1,"I was not able to get on the internet all day, nor could the techs. resolve the problem.  Porus was very helpful in that he was patient and tried to resolve the issue.  Angie was neither able to resolve the problem, and has scheduled a service tech. to come today.  This am. however when I started the comp. I rec'd Internet connection. ",4
303020,23-DEC-11,22-DEC-11,Alisia,,en,64.231.1.232,hkray@sympatico.ca,14329810,000000122072202,4,4,,3
303021,23-DEC-11,22-DEC-11,Victor Gabriel,,en,67.70.21.248,harveywilliams2@sympatico.ca,14329688,000000122061767,5,5,nothing,4
303022,23-DEC-11,02-NOV-11,Walid,,fr,67.68.58.77,johnny.drolet@sympatico.ca,13843018,000000120983889,4,4,,4
303023,23-DEC-11,22-DEC-11,Chantal,,en,184.147.121.231,sher.wallace@sympatico.ca,14335564,000000122069628,5,5,Called me first from loyalty group rather than me calling you asking for a deal you are giving to new customers.  I have been with you for 15 years now and no one has ever called me to provide a better deal as a loyal customer.  Like Telus does all the time.,4
303576,22-DEC-11,20-DEC-11,Larissa,,en,65.93.206.168,lorralex@sympatico.ca,14308730,000000122016185,5,4,all was done well.,5
303577,22-DEC-11,04-DEC-11,Simon,,en,70.27.2.221,rlcleary@sympatico.ca,14204072,000000121680841,4,3,"On Dec. 4 and Dec. 5, Simon, and Louie, both provided prompt and effective service in terms of solving the technical problems we were experiencing. Thank-you.
However, I'm feeling that the overall situation was not completely resolved, as this problem had persisted for months and Bell did not provide any compensation for the lack of service provided.  I suggest:
1.)Recognize that you have not completely provided the internet service I'm paying for (due to problems with the modem, we had frequent interuptions of service through-out the Fall and had reported this problem to Bell on November 13, 2011, with the result that the technician switched our line, but did not resolve the interuptions of service), and
2.) Offer me some compensation for this inconsistent internet service (i.e. discount or reduction in payment due).
Thank-you for the opportunity to give feedback.
-Bruce Dixon",3
303578,24-DEC-11,23-DEC-11,Henda,,fr,70.26.205.67,daniel-g@sympatico.ca,14339692,000000122094942,5,5,.,5
303579,24-DEC-11,23-DEC-11,Omar,,en,174.89.110.146,tmellon@sympatico.ca,14347920,000000122088383,1,1,,1
303580,24-DEC-11,23-DEC-11,Hanene,,fr,70.29.247.220,jocelyneba@sympatico.ca,14342622,000000122082646,5,5,,5
303581,24-DEC-11,23-DEC-11,Nizar,,fr,67.68.217.13,dqesn51@bell.net,14340238,000000122095297,5,5,,5
303582,24-DEC-11,21-DEC-11,Carolina,,fr,70.49.93.236,jacinthemurray@sympatico.ca,14317318,000000122035897,2,3,"Un technicien  a baissé la vitesse de ma ligne à 1.8 je crois.   Il faudrait la remonter à 2 ou à ce que j'ai droit, les problèmes sont réglés par un appareillage physique directement dans la maison, et non en changeant la vitesse.",3
303583,24-DEC-11,23-DEC-11,Edwin,,en,70.26.233.147,dcj.quesnel@sympatico.ca,14339860,000000122082761,5,5,no,5
303584,24-DEC-11,23-DEC-11,Zoubeir,,fr,70.55.204.120,groupe-leumas@sympatico.ca,14341424,000000122097128,4,4,Son service était très bien selon les circonstances.,4
303585,24-DEC-11,23-DEC-11,Adnan,,en,64.229.231.235,constelation@sympatico.ca,14339494,000000122099478,5,5,"My first call was answered in India by a girl whom I couldn't understand a word and then I was cut off.
My second call was very successfull.",5
303586,24-DEC-11,23-DEC-11,Eleanor,,en,50.100.208.153,rdaddydom@sympatico.ca,14346208,000000122090803,5,5,,5
303587,24-DEC-11,22-DEC-11,Arthur,,en,76.67.67.104,pamela.tobin@sympatico.ca,14333808,000000122060794,5,5,"Ricardo was very courteous and efficient. He resolved the problem created previously by Keerthie (417790), on December 17/11. Interestingly enough, I did not receive a survey following my call on that day.",4
303588,24-DEC-11,23-DEC-11,Jay,,en,74.14.88.186,grtaber@sympatico.ca,14341429,000000122090006,3,4,"agent wasn't too keen that we have a Mac,
said it wasn't user friendly. went through
the steps a bit too quickly, but finally got the issue resolved.",3
303589,24-DEC-11,23-DEC-11,Ghaleb,,en,184.144.43.184,BMSDUQUETTE@bell.net,14337335,000000122096226,4,3,Customer service has taken a step up for bell. ,4
303590,24-DEC-11,23-DEC-11,Rodolfo,,en,70.27.143.161,shicks@sympatico.ca,14347068,000000122101619,4,4,,4
303591,24-DEC-11,23-DEC-11,Hector,,en,184.144.132.3,ann_ed@sympatico.ca,14338122,000000122097829,5,5,Nothing for this visit,4
303592,24-DEC-11,22-DEC-11,Evangeline,,en,65.95.57.61,zoraali@sympatico.ca,14337256,000000122071040,5,5,,5
303593,24-DEC-11,23-DEC-11,Mohamed,,en,76.64.236.217,pgdlr@sympatico.ca,14345792,000000122099037,4,3,A way to detail to me the internet usage instead of only bulk usage into a single daily number ov GB's,4
303594,24-DEC-11,23-DEC-11,Jean,,en,70.51.206.134,vdayah@sympatico.ca,14348168,000000122095005,5,4,"jean was unable to locate the ref# I provided when I spoke to two previous Bell representatives. However, he was very calm and addressed my situation.",5
303595,24-DEC-11,23-DEC-11,Thomas,,en,70.51.206.134,vdayah@sympatico.ca,14348170,000000122095857,5,5,,5
303596,24-DEC-11,23-DEC-11,Juan,,en,184.144.9.21,patduffy@bell.net,14345562,000000122083318,4,5,employed canadians,
303597,24-DEC-11,23-DEC-11,Ravi,,en,174.92.120.8,bgbeaudoin@sympatico.ca,14338574,000000122088994,5,5,,5
303598,24-DEC-11,23-DEC-11,Adam,,en,64.229.209.35,bernie.beland@sympatico.ca,14338532,000000122097722,1,1,"The initial person I spoke to has poor listening skills. Her primary objective was to convince me to remain as a Bell customer rather than fulfilling my need of information relating to the process of terminating my services with Bell. (Internet, TV and Telephone) I finally agreed to speak to a senior technician regarding my ongoing email technical problem that has persisted since June of 2011. I spent a total of 1 hour and 57 minutes on the telephone speaking to these two people however nothing was resolved. The end result is they just added two more long hours to my frustration of dealing with Bell. ",1
303599,24-DEC-11,23-DEC-11,Christine,,en,69.156.91.54,pjdevisser@sympatico.ca,14345886,000000122081681,5,,"Do things right in the first place. It shouldn't take 5 Confirmations over 6 months to get billing resolved. My time is too valuable. Bell / Philippines is totally incompetent to do what they say they will do. Have to wait until next bill to prove problem is fixed. Expect to switch to Cogeco at end of contract. Shouldn't have to deal with Bell for phone and Internet separately. If services can be bundled, we should be able to deal with ONE rep for both services to co-ordinate BOTH contracts. Bell is pathetic.",1
303600,24-DEC-11,21-DEC-11,Cecile,,en,174.95.205.188,nick.mishchenko@sympatico.ca,14320946,000000122042787,5,5,,5
303601,24-DEC-11,23-DEC-11,Dhanasekar,,en,74.198.9.192,evgeny_benm@sympatico.ca,14340594,000000122081309,4,1,,2
303602,24-DEC-11,23-DEC-11,Mir,,en,70.53.59.208,jsackston@bell.net,14342824,000000122084127,4,5,nothing,5
303603,24-DEC-11,23-DEC-11,Sarah,,fr,76.64.237.66,stephane.arcand@sympatico.ca,14347400,000000122100491,5,5,,5
303604,24-DEC-11,23-DEC-11,Diego,,en,76.64.41.149,emmanuel.n@bell.net,14340484,000000122088336,5,5,The guy I spoke to was great.,5
303605,24-DEC-11,23-DEC-11,Mario,,en,76.67.113.202,r.mckelvey@sympatico.ca,14346060,000000122094601,5,4,Prior to speaking with Mario our Internet had been down for four days due to some external factor.  I spent a lot of time on the phone over this particular issue.  A new modem was sent out and it would appear that the modem wasn't the issue at all.  Mario was extemely helpful on December 23 but prior to this time it was very FRUSTRATING and I would expect that I should receive a credit for the time that our Internet was down because the issue was not internal to us.,3
303606,24-DEC-11,15-DEC-11,Heithem,,fr,70.29.169.81,gsantilli00@sympatico.ca,14260640,000000121927803,3,4,,5
303607,24-DEC-11,23-DEC-11,Tony,,en,174.88.78.24,anne.bock@sympatico.ca,14338136,000000122097509,5,5,Come to my house and give me a massage...,5
303608,24-DEC-11,23-DEC-11,Mohamed Ali,,fr,67.71.25.228,ala.sorl@sympatico.ca,14337784,000000122100833,2,2,,3
304100,24-DEC-11,23-DEC-11,Melinda,,en,184.146.162.81,kroche14@bell.net,14343262,000000122089861,1,1,Your CSRs passed me around to every department and avoided helping me. Worst customer experience I have ever had. I am ready to leave and switch to another company.,1
304101,24-DEC-11,23-DEC-11,Vaishnavy,,en,184.148.125.149,wrfraser@sympatico.ca,14348518,000000122087323,5,5,,5
304102,24-DEC-11,23-DEC-11,Wissem,,fr,70.52.96.12,angeemile@sympatico.ca,14338082,000000122101374,4,4,,4
304103,24-DEC-11,23-DEC-11,Anis,,fr,67.70.135.112,yan.laporte@sympatico.ca,14348572,000000122087326,5,4,,4
304104,24-DEC-11,23-DEC-11,Aymen,,fr,70.51.178.222,rene.laprise4@sympatico.ca,14346252,000000122094589,,1,"votre conseille est très poli mais j'ai encore le même problème je ne peut pas envoyer de messages avec sympatico.
je vais rappeler.le dernier problême que j'ai eu remonte à2008 et je crois que vous pouvez me redonner la même satisfaction
",4
304105,24-DEC-11,23-DEC-11,Tony,,en,76.71.58.227,bob.mullen@sympatico.ca,14338698,000000122090270,2,1,help me to connect with ipad2,4
304106,24-DEC-11,22-DEC-11,Ericka,,en,70.53.119.76,daraious_billimoria@sympatico.ca,14327766,000000122079118,5,5,"Nothing.  The call was picked up almost immediately, no wait time whatsoever.  The lady who helped me was very knowledgeable and polite and helpful, and she had the matter resolved very very quickly.  Excellent experience!",5
304107,24-DEC-11,21-DEC-11,Sean,,en,69.159.75.145,harleebrew@sympatico.ca,14316808,000000122053636,4,5,,4
304108,24-DEC-11,23-DEC-11,Anis,,fr,184.145.169.85,therese.guilmaine@sympatico.ca,14347836,000000122084310,5,5,il devrait y avoir plus de gens comme Danis car c'est un plaisir de recevoir les bonne réponse.Danis était respectueux aimable et très patient un gros merci a Danis qui fait que vous aller me garder encore.Therese Guilmaine,4
304109,24-DEC-11,23-DEC-11,Arbi,,en,75.203.162.219,suzanne.lalonde4@sympatico.ca,14347550,000000122088689,4,4,,4
304110,24-DEC-11,23-DEC-11,Edwin,,en,70.49.82.76,conradmainville@sympatico.ca,14339488,000000122087979,4,4,,4
304111,24-DEC-11,22-DEC-11,Guylaine,,fr,69.159.88.147,andreretraite@sympatico.ca,14325800,000000122069378,3,3,LES PRIX,4
304112,24-DEC-11,23-DEC-11,Mohamed,,fr,67.71.25.228,ala.sorl@sympatico.ca,14337786,000000122101610,4,4,,4
304113,24-DEC-11,16-DEC-11,Anne,,en,70.52.61.90,r_patterson@sympatico.ca,14276512,000000121946353,5,5,,5
304114,24-DEC-11,23-DEC-11,Elsy,,en,74.15.99.60,p.nutis@sympatico.ca,14345466,000000122089897,2,1,found the real reason for my problem,3
304115,24-DEC-11,23-DEC-11,Tony,,en,69.159.23.241,millie.jonsson@sympatico.ca,14344810,000000122089492,3,,"We're playing a game of ""try this and see if it works""...third time, I believe.  I have 3 wireless devices operating off my Mac and there is interference in one or two of them at any given time.  Also, my ipad doesn't sync mail with my Mac in regard to deletions.  That one, I believe, is unsolveable...it's a shame.",2
304116,24-DEC-11,27-NOV-11,Josue,,en,65.94.77.166,lybee@sympatico.ca,14120946,000000121521281,4,4,,3
304117,24-DEC-11,21-DEC-11,Bettaib,,fr,184.148.253.100,marcel.charpentier@sympatico.ca,14319740,000000122048781,3,3,,3
304118,24-DEC-11,23-DEC-11,Raul,,en,74.14.12.64,vmchiappetta@sympatico.ca,14348302,000000122083936,4,4,,5
304119,24-DEC-11,23-DEC-11,Edward,,en,69.157.60.248,cliffandjean@bell.net,14339426,000000122089208,3,2,"Was not able to resolve the problem, so I was told that a representative would be calling me .
That never happened.",4
304120,24-DEC-11,23-DEC-11,Nischal,,en,69.157.60.248,cliffandjean@bell.net,14339428,000000122090736,5,5,,5
304121,24-DEC-11,23-DEC-11,Samuel,,en,70.26.27.59,jrmason@sympatico.ca,14342814,000000122085670,4,2,Provide N routers without requiring a $5  extra charge.,3
304122,24-DEC-11,23-DEC-11,Meriem,,fr,76.70.62.138,atem@sympatico.ca,14338272,000000122087206,2,2,qu'on me dire le pourquoi clairement que je dépasse mes go par mois depuis 2 mois quand ma consommation est limitée aux courriels et msn à l'occasion pas normal que je trouve.  ,
304123,24-DEC-11,20-DEC-11,Meriam,,fr,74.15.156.28,ulyanne@bell.net,14311064,000000122017146,1,1,c'est parce que je n'est pas appeler pour  de laide pour mon servie internet ces vous autre qui m'avais laisser un message enregistrer sur ma boite vocale..pis moi je vous ai refais votre retour d'appele pour savoir c'tes quoi le message de votre part...demeler vous dans vos dossier ,1
304124,24-DEC-11,19-DEC-11,Andrea,,en,67.71.20.127,paul.gunther@sympatico.ca,14302926,000000121985653,5,5,Nothing,5
304125,24-DEC-11,21-DEC-11,Dana,,en,70.50.29.229,moregoodnews@sympatico.ca,14320678,000000122040672,2,3,The first representative I spoke with said that they would make the change on my account - but i had to call back to get the change made...and then only after insisting becasue there has been no note made by the first representative.,2
304126,24-DEC-11,22-DEC-11,Adel,,fr,174.92.247.11,andre.isa1@sympatico.ca,14325774,000000122073876,5,1,"On nous a dit que nous aurions le cable manquant le landemain et nous ne l'avons pas recu, vous allez pas vous gene pour nous collecter le mois courrant pareil. Se n'est pas la premiere fois qu'on a des troubles avec internet et vous nous charger pareil. nous allons regarder avec le cable videotron et changer avec eux.",1
304127,24-DEC-11,22-DEC-11,Oussama,,fr,65.92.168.109,patrickauclair_69@sympatico.ca,14333902,000000122079306,4,4,"il aurais du me dire d'utiliser le mot de passe temporaire( qu'il a creé )
puisque le lendemain j'était incapable d'ouvrir et envoyer des courriels je crois qu'il allait trop vite pour mes connaissances et il a mentionné que c'était supposer être mon technicien qui devrait configurer mon nouveau PC
je croit que depuis le nombre d'années que je suis un fidèle a Bell j'ai le droit d'avoir un service sans commentaires j'ai du recommencé de nouveau mais cette fois là j'ai utiliser le systeme de ""chatt"" avec un autre technicien,et ça tres bien fonctionné et tout me semble dans l'ordre présentement, par contre j'apprécierais l'aide d'un technicien pour configuré l'internet avec mon Router intégré de mon PC, merci.",5
304128,24-DEC-11,21-DEC-11,Khaoula,,fr,174.92.218.222,therfeli@bell.net,14324036,000000122047722,5,5,"Rien, tout a été parfait.Khaoula a très bien saisi le problème et l'a vite résolu.",5
304129,24-DEC-11,23-DEC-11,Cecelia,,en,64.231.131.224,robert_john66@sympatico.ca,14346470,000000122099337,5,5,"I can't think of anything. This Man deserves recognition... VERY knowledgeable, considerate and very well spoken! 10 out 10!!",5
304130,24-DEC-11,21-DEC-11,Imen,,fr,50.100.133.97,francinebernier@sympatico.ca,14315980,000000122047361,5,5,"
Absolument rien d'autre",5
304131,24-DEC-11,23-DEC-11,Ahlem,,fr,64.228.78.72,gdallair@sympatico.ca,14341064,000000122086114,5,4,"Je veux vous dire
Chapeau à la dame qui m à pépondu
Elle a une patience d Ange...
Un gros merci!...",4
304132,24-DEC-11,22-DEC-11,Ibrahim,,fr,70.30.177.50,sabrevois@sympatico.ca,14335128,000000122071039,4,4,,5
304133,23-DEC-11,22-DEC-11,Moses,,en,174.88.120.112,jjp.22@sympatico.ca,14330644,000000122068748,4,4,,5
304134,24-DEC-11,23-DEC-11,Brenda,,en,70.50.96.24,michael346@sympatico.ca,14344718,000000122097567,5,5,,4
304624,25-DEC-11,24-DEC-11,Jaime,,en,64.231.41.86,grantholmes@sympatico.ca,14351224,000000122109214,5,5,,4
304625,25-DEC-11,22-DEC-11,Janet,,en,76.67.126.102,andre44@bell.net,14325782,000000122064862,4,4,to actually apply the credit when it was promised to be done but I guess not every employee is dedicated to satisfy customer ,4
304626,25-DEC-11,24-DEC-11,Naveed,,en,76.67.105.246,jwbentley@sympatico.ca,14352196,000000122102482,5,5,This time it was perfection. Not my usual Bell experience.,4
304627,25-DEC-11,24-DEC-11,Samia,,en,70.24.210.86,melarocque@sympatico.ca,14353190,000000122104553,3,2,,2
304628,25-DEC-11,24-DEC-11,Jeff,,en,74.14.7.120,samrusso@sympatico.ca,14354636,000000122105159,5,4,,4
304629,25-DEC-11,24-DEC-11,Dhia,,en,70.55.210.9,chomko.solar@bell.net,14349908,000000122112476,5,5,If tech installing modem had configured our computer with email account we would not have had to call the help line.,3
304630,25-DEC-11,24-DEC-11,Kevin,,en,74.12.251.244,mjl.standing@sympatico.ca,14353356,000000122102755,5,1,"The problem I was told was with the unit outside, not an inside issue that could be resolved.  The representative was very knowledgeable and very nice.  I have a call coming from service, but later that morning I was able to get on the internet, so I assume it was a problem with the tower.  He said I had no signal 55 at one point and that was why I couldn't get on. So from his point we did what we could.  I must say that for internet, bell is wonderful in acting promptly for tech. issues.  The people I have spoken to know what they are doing and it is a really great experience for problems.  Not tele problems, only internet.",5
304631,25-DEC-11,23-DEC-11,Rahali,,fr,65.92.250.239,tolba@sympatico.ca,14347956,000000122093531,4,4,,4
304632,25-DEC-11,24-DEC-11,Ayesha,,en,69.157.54.19,l.olive@sympatico.ca,14352456,000000122108549,4,1,"She was very helpful, but unable to solve the problem.  We are going to try a new modem.  Maybe, that will help.",3
304633,25-DEC-11,24-DEC-11,Tara,,en,69.156.210.55,d.sethi@sympatico.ca,14350148,000000122107598,5,4,I called up for the same issue about I hr before and spoke with Michelle Employee no. XY864.She was rude and had no idea abt what I was saying.She couldn't resolve my issue...,4
304634,25-DEC-11,24-DEC-11,Kishore,,en,76.68.110.254,markstech@bell.net,14353034,000000122113645,1,3,Could not communicate with phone rep. As a customer I feel customer service is as important as the product. Having my call forwarded across the world is not appreciated. Sad attempt on trying to save money. Considering switching to ISP with better customer service. ,1
304635,25-DEC-11,20-DEC-11,Gopi Rathinam,,en,174.89.168.89,ashok@bell.net,14305874,000000122014107,5,4,,5
304636,25-DEC-11,24-DEC-11,Miguel,,en,76.69.29.36,jocbill.dennis@sympatico.ca,14351988,000000122111852,5,5,"Nothing, Miguel wa pleasant and very helpful!",5
304637,25-DEC-11,24-DEC-11,David,,en,67.71.57.58,j2t2hall@bell.net,14351650,000000122109204,5,5,"Everything was handled excellent.  David was very understanding, patient and resolved our problem.  Also was able to explain things to our understanding.  Thank you.",5
304638,25-DEC-11,24-DEC-11,Deepak,,en,70.49.31.73,park1@sympatico.ca,14353824,000000122105040,5,5,,4
304639,25-DEC-11,24-DEC-11,Ana,,en,70.24.213.179,j.daccord@sympatico.ca,14351628,000000122106758,5,5,,5
304640,25-DEC-11,24-DEC-11,Kishore,,fr,174.89.237.235,zvico@sympatico.ca,14355826,000000122113142,5,4,,4
304641,25-DEC-11,24-DEC-11,Richard,,en,70.49.31.73,park1@sympatico.ca,14353822,000000122104873,3,3,"My call was disconnected when transferred over to the test center for further diagnosis. Tech support originally indicated modem was at fault, subsequently it was determined to be a line problem. (see next ticket)",4
304642,25-DEC-11,24-DEC-11,Houssem,,fr,70.52.106.111,veroghis@sympatico.ca,14355564,000000122109724,5,5,,5
304643,25-DEC-11,12-DEC-11,Wassim,,fr,76.69.205.79,gabert@sympatico.ca,14219992,000000121841431,5,5,"Il y a un petit problème avecc le logiciel de sécurité que j'aimerais résoudre.Quand la sécurité facilitor est en fonction je ne peux opérer mon ordi. 2 ou 3 coups de souris et tout jam, même si il n'y a que  spider solitaire qui est en fonction. Que se passe t-il? ",5
304644,25-DEC-11,23-DEC-11,Nizar,,fr,184.144.237.59,j.c.jeanneau@bell.net,14341984,000000122098291,3,,"Ce n'est pas de leur, faute mais souvent avons des problèmes de compréension`dans la langue française avec vos représentants au bout du fil.",3
304645,25-DEC-11,24-DEC-11,Suraj,,en,64.229.40.18,f.kaley@bell.net,14350756,000000122108051,5,5,nothing i was very happy with whom i was talking to,5
304646,25-DEC-11,24-DEC-11,Karen,,en,65.92.152.40,catfia@sympatico.ca,14349804,000000122107743,5,5,,5
304647,25-DEC-11,24-DEC-11,Jose,,en,65.92.152.40,catfia@sympatico.ca,14349806,000000122110239,5,5,,5
304648,25-DEC-11,24-DEC-11,Mohamoud,,en,70.51.89.107,eaitken@sympatico.ca,14350578,000000122113515,5,4,,4
304649,25-DEC-11,24-DEC-11,Hency,,en,76.68.117.167,parkinsons@sympatico.ca,14353826,000000122106626,5,5,Better explanation on your website,5
304650,25-DEC-11,24-DEC-11,Sam,,en,70.51.89.107,eaitken@sympatico.ca,14350580,000000122104912,5,5,,4
304651,25-DEC-11,24-DEC-11,Mhamed Chekib,,fr,184.144.137.90,michel088@sympatico.ca,14353270,000000122103108,5,5,,5
304652,25-DEC-11,24-DEC-11,Etuwa,,en,70.49.144.201,moose14@sympatico.ca,14353442,000000122111792,5,5,,5
304653,25-DEC-11,24-DEC-11,Jessica,,en,70.49.144.201,moose14@sympatico.ca,14353444,000000122112123,5,5,,5
304654,25-DEC-11,23-DEC-11,Bismiya,,en,64.231.227.163,bbjhutch@sympatico.ca,14338432,000000122084384,2,1,"I contacted Bell on Thursday 23rd Dec. wwith the problem that Bell had bloccked my emails because someone had been sending lots of spam messages using my email address .I was told it would take 24 hrs to resolve .I received no calls for more than 24 hrs,so I called again and spoke to another agent .she told me it would take 48 hrs to resolve .Again no calld so on December 25th I called again and spoke to Velyahadun ,and after he worked on my computer by remote,he fixed the problem for me.I was without an email and MSN service for a lot more than the original 12 hours quoted,with no communication from Bell .Definitely not a happy experience and I trust that Bell will review my next bill and reflect the loss of services for which I was paying . Bob Hutchinson .",2
304655,25-DEC-11,24-DEC-11,Kanchumarthi,,en,74.12.251.201,keithanita@sympatico.ca,14352292,000000122102607,5,5,,5
304656,25-DEC-11,20-DEC-11,Sandra,,en,74.12.234.244,lpiccioni@sympatico.ca,14308752,000000122014451,3,2,Provide me with more options that are comparable to the service that is being discontinued. ,4
304657,25-DEC-11,20-DEC-11,Mohamed,,fr,76.65.91.187,benoit.grenon@sympatico.ca,14306024,000000122014931,3,4,"Je n'ai pas eu accèes a mon sercice internet pendant 15 jours et ai du demander de ne pas ëtre facturé pour cette période. Si j'ai pas de servie pourquoi je paierai!!! Pas de proaction de votre part, gestion en silo.
",1
304658,25-DEC-11,24-DEC-11,Basho,,fr,74.12.224.189,jec.latulippe@sympatico.ca,14351830,000000122110916,4,4,la seule chose le probleme est disparu mais je n ai pas su la cause merci retraite de bell,5
303024,26-DEC-11,23-DEC-11,Khan,,en,76.66.84.50,rody01@sympatico.ca,14346520,000000122084913,5,5,,5
303025,26-DEC-11,25-DEC-11,Arjuman,,en,174.89.31.101,laelston@sympatico.ca,14358836,000000122116703,5,5,,4
303026,26-DEC-11,22-DEC-11,Abir,,fr,74.12.220.77,isabellecorriveau@bell.net,14330010,000000122067077,4,4,,4
303027,26-DEC-11,22-DEC-11,Visakan,,en,64.229.213.168,michikoa@sympatico.ca,14333018,000000122073114,5,5,,5
303028,26-DEC-11,25-DEC-11,Hema,,en,64.229.93.96,jdmzdavis@sympatico.ca,14358274,000000122117401,4,4,,4
303029,26-DEC-11,21-DEC-11,Ayesha,,en,70.50.155.108,mmis@sympatico.ca,14320588,000000122040489,1,1,Give me a new modem. I still have connection problems and I am still on hold right now.,3
303030,26-DEC-11,24-DEC-11,Khan,,en,174.94.39.92,jkjouppien@bell.net,14351940,000000122106087,2,1,"No local service people are available to look at the problem which is in the line coming into my office and affecting the consistentency of my service over the Christmas holidays..........I feel, that if my service cannt be repaired that I should be credited for my service during the interim.
Jon K. Jouppien.",3
303031,26-DEC-11,25-DEC-11,April,,en,69.159.67.141,catrac@sympatico.ca,14356682,000000122116772,4,4,,4
303032,26-DEC-11,24-DEC-11,David,,en,184.148.127.146,gloriaj@sympatico.ca,14351177,000000122104889,5,5,,4
303033,26-DEC-11,23-DEC-11,Juan,,en,70.26.10.109,cfrancis@sympatico.ca,14339164,000000122087363,5,4,,5
303034,26-DEC-11,19-DEC-11,Sowmya,,en,184.145.90.111,promobydes@sympatico.ca,14303186,000000121984000,5,5,This lady proved to be the most accommodating and knowledgeable representative of Bell...too bad that this is not the norm.,
303035,26-DEC-11,24-DEC-11,Elijah,,en,99.243.35.12,ppmarshal@bell.net,14354088,000000122108613,5,5,Nothing..perfect,5
303036,26-DEC-11,23-DEC-11,Walid,,fr,70.52.67.232,pierre_clement9@sympatico.ca,14345860,000000122099460,5,5,,4
303037,26-DEC-11,23-DEC-11,Oscar,,en,174.95.54.106,james.lipsett@sympatico.ca,14342110,000000122083592,3,3,"It would have been nice if the technician had arrived. Never came at all, and I had already stated that it was Christmas Eve. I stayed home in the morning for nothing. Typical Bell.",2
303038,26-DEC-11,25-DEC-11,Hector,,en,67.71.124.90,babrodie@sympatico.ca,14356332,000000122118119,5,1,I can't comment on the service until the service guy comes tomorrow. The girl on the phone (I think her name was Joan) was friendly and helpful but I am unimpressed that Bell knew others in our neighborhood are having problems with their Internet and they haven't done anything about it. We have been putting up with Internet outages for months thinking that it was our router. We finally decided to spend money on a new router only to find out that the problem is with our phone lines. We pay Bell over $2000 a year for this? Hopefully tomorrow holds better news and exceptional service!,3
303039,26-DEC-11,25-DEC-11,Padmanaban,,en,184.145.66.246,jamesthardy@sympatico.ca,14358194,000000122114974,5,5,Nothing,5
303040,26-DEC-11,23-DEC-11,Deepika,,en,70.49.179.149,wuster@bell.net,14348524,000000122100208,1,2,"Never addressed speed concerns and I still lost DSL Sync later in the evening and am currently running download @ 1040kbps and upload @ 133kbps. Before leaving to FL in October was running close to the 2000Kbps, had techs here at that time and all is well. Come back in December and have problems again. ",1
303041,26-DEC-11,23-DEC-11,Vijay,,en,74.198.164.170,trelbrierley@sympatico.ca,14348038,000000122095002,5,1,"Allow me to get a replacement power supply faster.    I realize it is holiday season, but I have. No Internet service until it arrives.    ",3
303042,26-DEC-11,21-DEC-11,Manel,,fr,69.157.85.125,stephane.bilodeau@sympatico.ca,14323548,000000122045142,5,5,"Rien de mieux a faire, tout c'est très bien dérouler. Et ma demande a été parfaitement répondu.",5
303043,26-DEC-11,30-NOV-11,William,,en,70.52.56.231,angelo.martelli@sympatico.ca,14151768,000000121602270,1,2,"The Representative could NOT understand my simple, basic question.  I then spoke with a Supervisor who quickly/easily understood my question.  The Supervisor gave me an answer.  I later discovered that the answer was TOTALLY incorrect.  Regarding the Bell email, I was told I could receive up to 20MB in attachments and send up to 10 MB in attachments.   This is WRONG.  With Bell email, I can receive and send up to 25 MB in attachments.",
303044,26-DEC-11,25-DEC-11,Prem,,en,174.92.102.132,bgowans@sympatico.ca,14356409,000000122116441,5,5,Less time waiting for customer rep.,5
303045,26-DEC-11,12-DEC-11,Mohamed,,fr,65.94.2.209,d_poudrette@sympatico.ca,14218172,000000121840396,3,3,Offrir de meilleurs prix pour vos clients fidèles.,2
303046,26-DEC-11,23-DEC-11,Henry,,en,64.231.177.85,oyston@sympatico.ca,14345450,000000122091767,1,1,Not take away my unlimited internet access. Get me a decent speed over my wireless network. Answer when I call the I call the 866 317 3382 number to complain,1
303047,26-DEC-11,19-SEP-11,Nedra,,fr,70.30.214.184,jean.angeloro@sympatico.ca,13312462,000000119985622,5,5,,5
303048,26-DEC-11,23-DEC-11,Nizar,,fr,69.156.162.169,robert.pare@sympatico.ca,14346460,000000122089268,5,5,Le même service......,5
303049,26-DEC-11,25-DEC-11,Shirin,,en,174.93.42.6,priscilla.jackson@sympatico.ca,14360006,000000122115505,5,4,"faster response time however once I reached a rep the service was great
I was thrilled to receive help on Christmas day to access my new tablet
",5
303050,26-DEC-11,23-DEC-11,Souheil Kilani,,fr,67.68.224.154,fam.doiron@sympatico.ca,14340635,000000122083674,5,5,Rien très bien servie,5
303051,26-DEC-11,24-DEC-11,Umesh,,en,65.95.82.30,ilynk@sympatico.ca,14351560,000000122111308,3,1,Asssistance with amazon fire connection to e-mail,3
303052,26-DEC-11,21-DEC-11,Mehdi,,fr,174.93.207.188,real17@sympatico.ca,14322068,000000122056026,5,3,finir et sasurrer que tout fonctione,5
303053,26-DEC-11,23-DEC-11,Mehdi,,fr,184.151.115.19,denisl3741@bell.net,14339970,000000122092021,4,4,,4
303054,26-DEC-11,23-DEC-11,Justin,,fr,70.29.247.28,s.antonieta@sympatico.ca,14346734,000000122084729,5,5,pas de tout . Justin m'a expliquer . les détailles  inconvenances et convenances. de une façon tees claire ,5
303055,26-DEC-11,17-DEC-11,Ali,,en,69.157.39.156,paulkorowski@sympatico.ca,14276188,000000121950782,5,5,,5
303056,26-DEC-11,22-DEC-11,Jessica,,en,64.231.227.168,adoczi@sympatico.ca,14325464,000000122059856,1,1,Taken more time lookm into my problem.,2
303057,26-DEC-11,21-DEC-11,Vijay,,en,174.95.204.213,jmgtheo@sympatico.ca,14317932,000000122057432,4,5,"The problem was resolved but I do not know what the problem was for future reference?
.",4
303058,26-DEC-11,25-DEC-11,Bryan,,en,70.49.6.244,stake75@sympatico.ca,14360710,000000122117086,5,5,,5
303059,26-DEC-11,19-DEC-11,Moses,,en,76.70.103.94,cathysynnott@bell.net,14297724,000000121992676,5,5,,5
303060,26-DEC-11,22-DEC-11,Oscar Ernesto,,en,184.145.86.191,kbehwhite@sympatico.ca,14331210,000000122067834,5,5,,5
303061,26-DEC-11,23-DEC-11,Med Amine,,en,69.157.153.51,al.contrino036@sympatico.ca,14337780,000000122096241,1,1,Treated me with some respect and help solve the problem ,1
303062,26-DEC-11,25-DEC-11,Ibtissem,,fr,174.92.223.226,ferlandalbert@bell.net,14357562,000000122117447,1,1,,1
303609,24-DEC-11,23-DEC-11,Vidya,,en,74.12.40.128,harmony.rd@sympatico.ca,14341538,000000122081370,1,1,"The first operator was not properly trained to ask certain questions.. ie where are you traveling. She put me in touch with someone who didn't understand my questions and was only interested in a sale.  By the way, change the name of the product.  It is racially offensive.",1
303610,24-DEC-11,23-DEC-11,Amanda,,en,74.12.40.128,harmony.rd@sympatico.ca,14341540,000000122084223,1,1,Needed more experience.  I have lost track of the number of calls I placed.  If this is the 3rd one... he knew to put me through to someone who could help,1
303611,24-DEC-11,23-DEC-11,Kaouther,,en,184.144.3.105,bencla@sympatico.ca,14338502,000000122086988,5,5,,5
303612,24-DEC-11,23-DEC-11,Bismiya,,en,74.14.12.192,ed.mcbain@sympatico.ca,14340372,000000122081412,5,5,"I was very pleased with Bismiya, my problem was resolved quickly.",5
303613,24-DEC-11,23-DEC-11,Maher,,en,174.88.56.37,r.chevrier@sympatico.ca,14346044,000000122100282,3,,"A security update or upgrade pop up message from Bell showed up. It would not download and steered me to Bell. I gave over control to one tech -WHO HAD MY COMPUTER FOR 5 HOURS,- He screwed up everything left my computer in never-never limbo land and left me in the dark; I then call Bell and gave over control to the responding tech; in less than 20 minutes everything was restored to normal. Which goes to prove that:""Computers are only as intelligent as the Idiots that feed them.""  ",3
303614,24-DEC-11,23-DEC-11,Inobel,,en,64.231.26.136,focus77@sympatico.ca,14340776,000000122095924,5,5,it was handled to perfection,5
303615,24-DEC-11,23-DEC-11,Brahim,,fr,70.52.52.23,andreguertin@sympatico.ca,14338038,000000122089453,5,5,Votre personnel me répond bien,5
303616,24-DEC-11,23-DEC-11,Nouha,,fr,174.88.56.156,alexandre1989@sympatico.ca,14337844,000000122083281,5,5,,5
303617,24-DEC-11,23-DEC-11,Mauricio,,en,70.29.21.74,pjeang@sympatico.ca,14345888,000000122091232,3,4,"Improving English pronunciation would help.
",3
303618,24-DEC-11,23-DEC-11,Jaime,,en,74.14.93.173,leslie.robilliard@sympatico.ca,14343538,000000122091831,4,1,,3
303619,24-DEC-11,23-DEC-11,Farhana,,en,74.14.93.173,leslie.robilliard@sympatico.ca,14343540,000000122092714,4,3,,3
303620,24-DEC-11,23-DEC-11,Erick,,en,67.70.130.15,challengedbyu@sympatico.ca,14339184,000000122087120,5,5,"nothing I was completely satisified.
he resolved my problem by working really hard and definitily knew what he was doing",5
303621,24-DEC-11,23-DEC-11,Maurice,,fr,70.49.64.113,dcantin_9@sympatico.ca,14339854,000000122081863,3,2,J'ai simplement téléphoné pour remettre à plus tard mon rendez-vous pour l'installation fibe télé.,4
303622,24-DEC-11,23-DEC-11,Hussain,,en,174.91.114.37,wellnessinstitute@sympatico.ca,14348404,000000122087027,4,4,The hold times are very long when ever I call. Sometimes in excess of 45 minutes.,3
303623,24-DEC-11,22-DEC-11,Porushotham,,en,184.144.65.153,anthony.sardinha@sympatico.ca,14325912,000000122075236,5,5,,5
303624,24-DEC-11,23-DEC-11,Majdi,,fr,70.26.184.94,jmblouin1@sympatico.ca,14342564,000000122092630,5,5,,5
303625,24-DEC-11,23-DEC-11,Methil,,en,184.145.10.105,katieirwin@sympatico.ca,14343036,000000122091613,5,5,,5
303626,24-DEC-11,23-DEC-11,David,,en,70.31.46.199,chrisfung@sympatico.ca,14339304,000000122082437,3,2,I needed a new modem because mine was out of date. It would take 3 to 5 business days to receive it by MAIL. I'd like to know why I cannot pick it up from one of the Bell Store which makes much more sense to save time for your customers when they need the problem quickly resolved.,3
303627,24-DEC-11,23-DEC-11,Ghaieth,,fr,76.69.204.211,guy.morneau@sympatico.ca,14341460,000000122083740,3,,Identifier le problème et le solutionner. Un technicien devait passer mais il ne s'est jamais présenté.,2
303628,24-DEC-11,23-DEC-11,Noureddine,,fr,65.92.39.199,jean-luc.peloquin@sympatico.ca,14342308,000000122100913,4,3,"Le signal n'était pas fameux, Malgré la belle température. Ici dans la région de Sorel, il semble que les lignes sont tres vieilles. Un rafraichissement des fils ferait peut-etre du bien.",5
303629,24-DEC-11,23-DEC-11,Jayne,,en,70.29.31.65,pthrall@sympatico.ca,14346002,000000122088415,4,5,"I called on Dec 6th and talked to a support staff who was only interested in increasing my service and bill when the reason for my call was to lower the bill because of less usage.
She was not truthful in her sales pitch.  
The support person I got yesterday was very helpful and resolved the issue that the previous person had  not attended to.
You need more helpful personnel so that customers do not have to call twice on the same issue as every call takes quite a bit of time.",3
303630,24-DEC-11,22-DEC-11,Rym,,fr,70.49.66.196,pierbeau1@sympatico.ca,14334130,000000122062242,1,1,"Avoir des techniciens qualifié.
À titre d'exemple on me demande d'inverser le câble qui relie le modem à l'ordinateur.
Un câble ent un câble il est bon ou pas bon peu importe le direction.",
303631,24-DEC-11,23-DEC-11,Mohamed,,fr,70.55.204.120,groupe-leumas@sympatico.ca,14341426,000000122098008,3,3,Écouter un peu plus le client avec des réponses un peu moins techniques.,4
303632,24-DEC-11,23-DEC-11,Lisa,,en,74.15.251.26,laura.carm@sympatico.ca,14343424,000000122086969,5,2,Bell could offer a wired and less expensive broadband solution to my street address.,3
303633,24-DEC-11,23-DEC-11,Sam,,en,70.27.24.66,jim.upton@bell.net,14342494,000000122099222,4,4,,5
303634,24-DEC-11,23-DEC-11,Ahmed,,fr,76.67.169.109,redamtl@bell.net,14346224,000000122087805,5,5,,5
303635,24-DEC-11,23-DEC-11,Makram,,fr,76.68.165.190,gregoire.boileau@bell.net,14341412,000000122087946,5,5,,5
303636,24-DEC-11,23-DEC-11,Michael,,en,76.65.165.129,j.bicknell@sympatico.ca,14341978,000000122082375,5,5,n/a,5
303637,24-DEC-11,23-DEC-11,Fatma,,fr,69.157.86.32,rejane.thompson@sympatico.ca,14346232,000000122083119,5,5,,5
303638,24-DEC-11,23-DEC-11,Diego,,en,74.12.45.160,michael.tucker@bell.net,14344706,000000122093574,5,5,nothing,5
303639,24-DEC-11,23-DEC-11,Ayoub,,fr,76.68.174.180,gaston.paquin@sympatico.ca,14341026,000000122096120,5,5,,5
303640,24-DEC-11,23-DEC-11,Susy,,en,174.88.172.191,t.buckman@sympatico.ca,14347640,000000122092404,5,5,,5
303641,24-DEC-11,23-DEC-11,Lise,,fr,184.145.172.55,opageau@sympatico.ca,14345412,000000122085285,5,4,Non pas vraiment,5
303642,24-DEC-11,23-DEC-11,Miguel,,en,174.88.18.103,mhaskett@sympatico.ca,14344686,000000122094171,4,5,nothing,5
303643,24-DEC-11,23-DEC-11,Mohammed,,en,70.26.102.142,roomen@sympatico.ca,14346572,000000122093731,4,2,"We could not get on line when using the laptop in the basement, he recommended buying a booster I think Bell should provide one if one is needed.",3
303644,24-DEC-11,23-DEC-11,Ronald,,en,184.144.134.193,woijo@sympatico.ca,14348502,000000122091752,5,5,,4
303645,24-DEC-11,23-DEC-11,Arbi,,fr,174.93.151.56,rboucher9@sympatico.ca,14346192,000000122096007,5,5,,5
303646,22-DEC-11,21-DEC-11,Tyrone,,en,70.54.150.254,norman.kinsman027@sympatico.ca,14321038,000000122046575,5,5,"Tyrone did a  superb  job. 1

I  liked  that  he  was  in  CANADA.!!",5
304135,24-DEC-11,23-DEC-11,Mark,,en,174.89.108.68,jrmills@sympatico.ca,14342816,000000122089471,4,4,A bit of trouble with the accent of the tech.,4
304136,24-DEC-11,21-DEC-11,Vincent,,en,174.88.0.173,klmayer@bell.net,14318704,000000122054065,4,4,,4
304137,24-DEC-11,23-DEC-11,Mohamed,,fr,69.156.74.195,rogerpineault@sympatico.ca,14346532,000000122092128,5,5,Aucune idée,5
304138,24-DEC-11,23-DEC-11,Alisia,,en,70.49.145.53,danglenda@sympatico.ca,14339690,000000122084724,5,5,offer unlimited download,4
304139,24-DEC-11,23-DEC-11,Yves,,en,70.51.160.122,farawaymom@sympatico.ca,14340666,000000122096351,5,5,,1
304140,24-DEC-11,23-DEC-11,Nischal,,en,24.226.79.96,weisharl@bell.net,14348402,000000122093844,2,3,"The service person seemed to ask the same questions multiple times, which was frustrating.  Also, not his fault, but I had to have a peice replaced on the modum and I haven't had it very long in order to be already replacing parts???",2
304141,24-DEC-11,23-DEC-11,Jessica,,en,142.158.5.142,wil.fulton@sympatico.ca,14348430,000000122083519,3,5,"When offering a promotion make sure that all fees are fully disclosed. When a customer calls because fees were charged that weren't disclosed at the time the promotion was accepted, fix it. Don't try to offer a reduced fee when it shouldn't have been charged in the first place. 
Also, have adequate staff answer calls so that customers do not waste their time on hold.",3
304142,24-DEC-11,21-DEC-11,Moez,,fr,76.71.169.161,dube2@bell.net,14315312,000000122052414,4,4,Le conseiller à qui j'ai enfin parlé a été très compétent mais j'ai du parler à au moins 5 personnes avant. Car le technicien qui est venu faire une réparation de mon modem en aout est partie avec le modem et la facturation me harcellait car j'avais un solde de 75$. Ils ont appelé au moins 6 fois en l'espace de 15 jours. ,3
304143,24-DEC-11,22-DEC-11,Sylvie,,en,70.29.91.195,downton_j@sympatico.ca,14328344,000000122078053,4,2,"The first rep was great and I was transferred to a supposedly tester that turned out to be in the Phillipines.
Not sure how it can be tested properly unless done locally. The trouble is still there. I lost my internet from 11:02 till 11:17 Dec 24th (today)",3
304144,24-DEC-11,23-DEC-11,Perumalla,,en,74.14.117.108,twobeers@bell.net,14348114,000000122099777,1,1,"my beef is with your damn computers calling me every hour in the evenings, making my phone ring 3 times then disconnecting.",1
304145,24-DEC-11,23-DEC-11,Frank,,en,67.70.116.193,jim070@sympatico.ca,14342496,000000122092801,4,4,He fixed  me up and all is good,
304146,24-DEC-11,23-DEC-11,Atef,,fr,76.71.168.72,martin.edwards@sympatico.ca,14344374,000000122092957,5,4,Je ne peux me brancher sut mon courriel sympatico.ca sans passer par internet. Problème de pop serveur.,4
304147,24-DEC-11,23-DEC-11,Skander,,fr,67.68.106.162,contactmarine@sympatico.ca,14339500,000000122087635,5,5,temps d'attente,5
304148,24-DEC-11,23-DEC-11,Fatma,,fr,207.134.131.190,ddmichaud@bell.net,14339888,000000122082497,5,5,,4
304149,24-DEC-11,23-DEC-11,Ronald,,en,70.49.82.76,conradmainville@sympatico.ca,14339490,000000122084914,4,3,A minor problem still exists with my email where in I am unable to forward certain images that are imbedded with the body of the email. Your customer service reps worked tirelessly to correct the problem but to no avail. Nevertheless their dedication to solving the problem was admirable and with great patience.,4
304150,24-DEC-11,23-DEC-11,Ajay,,en,70.24.114.250,2jan@sympatico.ca,14337286,000000122088423,5,5,"Well...  You gave me my best christmas gift, and I thank you and the young man on the phone.  Ho-Ho-Ho",5
304151,24-DEC-11,23-DEC-11,Mohammed,,en,64.231.186.11,88ahc@sympatico.ca,14337302,000000122094338,4,4,,5
304152,24-DEC-11,23-DEC-11,Reginald,,fr,70.53.186.39,harimkhalil@sympatico.ca,14341536,000000122086972,3,4,,5
304153,24-DEC-11,18-DEC-11,Atef,,fr,24.122.233.93,jf_annie@bell.net,14291862,000000121969493,2,1,"Le problème, après une quarantaine de minutes passées au téléphone et après m'avoir fait brancher et débrancher mon modem à plusieurs endroits de la maison, n'a pas été résolu... j'ai dû rappeler 36h plus tard et le technicien suivant a facilement reconnu mon problème et m'a rapidement envoyé une nouvelle pièce pour mon modem. Bref, malgré plus de quarante minutes au téléphone, je n'ai pas eu d'Internet pendant 3 jours...",
304154,24-DEC-11,23-DEC-11,Jamie,,en,70.24.163.29,jimscarlett@sympatico.ca,14342516,000000122101512,5,5,"showed up at my house 10 minutes before i called in for help, and fix the problem i had :)",5
304155,24-DEC-11,23-DEC-11,Radhia,,fr,76.69.108.237,suzanne.auger@sympatico.ca,14347540,000000122086145,5,5,,5
304156,24-DEC-11,23-DEC-11,Brenda,,en,70.27.132.56,hkrebss@sympatico.ca,14341696,000000122098911,5,5,,5
304157,24-DEC-11,23-DEC-11,Nischal,,en,69.158.71.228,gcsavard@sympatico.ca,14341058,000000122085974,5,5,Very as is  ,5
304158,24-DEC-11,21-DEC-11,Ever,,en,205.188.116.133,jgilbert0507@sympatico.ca,14317796,000000122045770,2,2,Less time to resolve issue. I was on the phone fo over 2 hours & not the whole issue was resolved.,2
304159,24-DEC-11,23-DEC-11,Irfan,,en,184.145.8.127,s.romanko@sympatico.ca,14346758,000000122100518,4,5,supply a tech that was easily understood e.i. understood and spoke loudly enough to hear. had to constantly ask him to repeat himself,4
304160,24-DEC-11,23-DEC-11,Khaled,,fr,69.157.135.123,sstpierre@sympatico.ca,14347350,000000122088403,5,5,"l'employé qui m'a répondu en Tunisie avait de la difficulté à comprendre mon accent,pourtant je parle un excellent français.",5
304161,24-DEC-11,23-DEC-11,Amina,,fr,67.68.114.69,merleu@sympatico.ca,14344656,000000122089959,5,4,,5
304162,24-DEC-11,23-DEC-11,Tom,,en,70.31.158.57,ayisha2@sympatico.ca,14338310,000000122099287,4,4,,5
304163,24-DEC-11,20-DEC-11,Ali,,fr,70.29.195.169,mgirard006@sympatico.ca,14309196,000000122010675,3,4,,4
304164,24-DEC-11,18-DEC-11,Jordan,,en,76.64.104.136,linda.elliot@sympatico.ca,14292808,000000121974415,5,5,,5
304165,24-DEC-11,23-DEC-11,Mahdi,,fr,76.64.90.81,zaidoune@bell.net,14348672,000000122095587,5,5,,4
304166,24-DEC-11,21-DEC-11,Ivette,,en,174.93.30.97,melvyn.lane@sympatico.ca,14320274,000000122042504,5,5,Hire more like Brooke.Service was excellent!,5
304167,24-DEC-11,23-DEC-11,Tyrone,,en,174.94.17.208,rickmorrison13@bell.net,14346348,000000122099898,5,4,,4
304168,24-DEC-11,16-DEC-11,Reina,,en,70.30.236.223,ykravchenko@sympatico.ca,14278868,000000121944255,4,4,,5
304169,24-DEC-11,23-DEC-11,Kimberly,,en,184.145.22.242,prennert@sympatico.ca,14345968,000000122084642,4,4,,5
304170,24-DEC-11,04-DEC-11,Zulfiquar,,en,70.26.133.84,shelshock@sympatico.ca,14204454,000000121680208,4,5,"tied down the arrival time less than 8am to 12pm, too wide a time spread",5
304171,24-DEC-11,23-DEC-11,Walid,,fr,69.70.22.126,m.s.jabakhanji@bell.net,14343980,000000122100253,5,5,rien,5
304172,24-DEC-11,18-DEC-11,Rahma,,fr,70.53.212.69,sakombi@sympatico.ca,14294978,000000121972403,5,5,Y avait pas photo votre conseillère était au top de son travail,5
304173,23-DEC-11,22-DEC-11,Arthur,,en,76.65.79.11,windham@sympatico.ca,14336978,000000122063995,4,4,,4
304174,23-DEC-11,22-DEC-11,Wynbert,,en,65.93.99.59,mac5056@sympatico.ca,14332280,000000122069040,5,5,nothing,5
304659,22-DEC-11,21-DEC-11,Jay,,en,65.93.111.252,twogows@sympatico.ca,14324266,000000122040121,5,5,,5
304660,22-DEC-11,21-DEC-11,Khaoula,,fr,174.93.196.221,andrelevesque_6@sympatico.ca,14312368,000000122037420,5,5,,5
304661,22-DEC-11,21-DEC-11,Jose,,en,70.31.104.180,tracy.gazarek@sympatico.ca,14324168,000000122042050,5,4,,5
304662,22-DEC-11,21-DEC-11,Daniel,,en,70.51.216.63,gerry.racicot@sympatico.ca,14316338,000000122056888,3,4,agent needs a little more patience when explaining details,4
304663,22-DEC-11,21-DEC-11,Carolina,,en,67.71.61.161,satish291@bell.net,14322882,000000122054398,4,4,It is ok,4
304664,22-DEC-11,21-DEC-11,Carolina,,en,184.147.192.56,jemac@bell.net,14317698,000000122056903,2,2,"I am a dummy when it comes to computers.
Her instructions were not clear enough for me, and her accent made it even more dificult.  I accept some responsibililty for difficulty in following her instructions. Some people are better at making this sort of thing clear to people like me.",4
304665,22-DEC-11,21-DEC-11,Amy,,en,74.14.15.238,darlene.thompson@sympatico.ca,14314514,000000122044055,5,5,"noughting she was great and shes was fast at getting things done you need more like her if i didnt call when i did i wouldn't be haveing my fib25 this weekend as some at your end cancel my dam appointment she had rebook it for me 
i been with bell for over 35 yrs and i cant relly compain other then my appontment got cancel for know reason..",5
304666,22-DEC-11,21-DEC-11,Mourad,,fr,67.68.127.235,guylaine001@sympatico.ca,14316688,000000122046683,4,5,,4
304667,22-DEC-11,21-DEC-11,Padmanaban,,en,69.156.179.222,stevenj@bell.net,14323602,000000122044556,4,5,"It is difficult at times to distinguish the rep because of thick accent but they are always courteous and helpful, as well it is difficult to hear the rep because of receiver not being loud enough. Phone lines were much clearer years ago.",4
304668,22-DEC-11,21-DEC-11,Afroze,,en,69.156.49.27,bowering@sympatico.ca,14313250,000000122057283,2,2,"This, and others, are recurring problems with Sympatico and they're very annoying. For this particular incident it was (I1) hard to hear the technician; (2) extremely difficult to understand the technician because of his accent; and (3) very time consuming - to ""fix"" the problem he went through my cell phone, my wife's internet acount, as well as my own internet account (where the problem was). I've experienced the very same problem with Sympatico before and the technician never goes through these other accounts. In addition, Sympatico insists on re-downloading hundred of old messages - messages that have already been downloaded. Sympatico did this several times a few weks ago. The issue I have with this is that it costs me money in terms of unnecessary use of bandwidth, and, of course, Bell benefits - at my expense.",1
304669,22-DEC-11,21-DEC-11,Deepthi,,en,76.64.198.43,rlathia@sympatico.ca,14322262,000000122043146,5,5,keep up the good work,5
304670,22-DEC-11,21-DEC-11,Ayesha,,en,64.228.149.191,grahamponting@sympatico.ca,14316582,000000122054137,4,4,,4
304671,22-DEC-11,21-DEC-11,Chandler,,en,184.146.137.29,mckeenjackmarg@sympatico.ca,14320152,000000122047258,4,4,Have staff in Canada phone re loyalty programme,4
304672,22-DEC-11,21-DEC-11,Priyanka,,en,70.24.183.188,mfostaty@sympatico.ca,14320326,000000122040830,2,4,"I realize the off shore reps speak ""English"", but I would prefer home grown Cdn. ""English"" where I do not request ""pls. repeat that, again"".",3
304673,22-DEC-11,21-DEC-11,Alisia,,en,70.31.156.17,rc.jackman@sympatico.ca,14322040,000000122043999,5,4,The fact that your tech that installed my upgraded service took the old modem with him should have stopped your mail request for me to return the modem and made my call unnecessary.,4
304674,22-DEC-11,21-DEC-11,Brahim,,fr,70.48.27.137,thereseleblond@bell.net,14324032,000000122044677,3,3,Meilleur français du technicien,4
304675,22-DEC-11,21-DEC-11,Amir,,fr,65.95.32.234,horisberger.hans@sympatico.ca,14317010,000000122051141,3,4,dire que le problème était du coté du serveur de Bell.,4
304676,22-DEC-11,21-DEC-11,Basker,,en,70.26.11.63,maxineh@sympatico.ca,14320080,000000122038872,4,5,"While this request for assistance was dealt with efficiently and expeditiously, many times in the past I have waited a frustrating hour or more being transferred from department to department...before finally getting what I needed.",4
304677,22-DEC-11,21-DEC-11,Martine,,en,174.95.52.81,pemjf@sympatico.ca,14321480,000000122044690,1,1,"Actually send a tech out when promised and return my call when the tech doesn't show up!!!  Horrible customer service, I am seriously considering changing carriers because of this!",1
304678,22-DEC-11,18-NOV-11,Lorraine,,en,67.68.52.187,gglockerbie@sympatico.ca,14018190,000000121323430,5,5,,5
304679,22-DEC-11,21-DEC-11,Pat,,en,70.24.178.50,greg.diab@sympatico.ca,14316604,000000122048715,5,5,Patricia was completely professional & polite. Job well done!!,5
304680,22-DEC-11,21-DEC-11,Loyda,,en,65.94.114.121,bosepluto@sympatico.ca,14313228,000000122046257,4,4,,4
304681,22-DEC-11,21-DEC-11,Jose,,en,70.51.66.67,jerrylafleur@sympatico.ca,14317738,000000122046753,4,4,"Had a new modem waiting at the door when mine broke, unrealistic but you asked.",5
304682,22-DEC-11,21-DEC-11,Andrea,,fr,70.31.225.96,domnico@sympatico.ca,14315148,000000122049988,5,5,"No. Since I have been with Bell,atleast 15 years, I hated calling Bell for service. Andrea was very helpful, polite and got the root of the problem without wasting time. She should be a standard of excellence for Bell, and it would be a good idea if she can educate some of those people pretending to work for Bell.      ",3
304683,22-DEC-11,21-DEC-11,Cathrine,,en,76.64.49.82,anthony.ward@sympatico.ca,14312512,000000122050317,5,5,Keep Cathrine no matter what. She is wonderful to assist me with my problem. Very friendly and always with a little giggle which makes me very comfortable working with her.,5
304684,22-DEC-11,21-DEC-11,Salvador,,en,76.64.153.69,rogerandmarylou@sympatico.ca,14322446,000000122038547,5,3,It was determined that the problem was partially dealt with but that the rest is probably my computer itself rather than the internet connection.  ,
304685,22-DEC-11,21-DEC-11,Mohamoud,,fr,76.69.108.46,frcourtemanche@sympatico.ca,14316052,000000122049639,5,4,"J'ai été étonné de lire dans La Presse d'hier que Bell était la cie qui enregistrait le plus haut nombre de clients insatisfaits. 
Salutatons!",5
304686,22-DEC-11,21-DEC-11,Jose,,en,67.68.181.29,shirley024@sympatico.ca,14323148,000000122037110,5,5,everything was 1st class,5
304687,22-DEC-11,17-DEC-11,Samantha,,en,65.92.206.37,junenunn@sympatico.ca,14283836,000000121955047,5,5,Make people aware that the loyalty dept. is there and what their purpose is.,5
304688,22-DEC-11,18-DEC-11,Karen,,en,76.68.83.134,wcopeland1@sympatico.ca,14296040,000000121969229,5,5,nothing,5
304689,24-DEC-11,23-DEC-11,Yaseen,,en,184.144.75.196,ej2wills@sympatico.ca,14340414,000000122087883,5,5,,3
304690,24-DEC-11,23-DEC-11,Aswathy,,en,74.198.9.126,retale8@sympatico.ca,14346268,000000122100276,1,1,"Agent told me to consult smartphone manufacturer, Samsung when obviously the issue related to email settings.
",1
303063,27-DEC-11,26-DEC-11,Gustavo,,en,184.147.211.202,angela.deboer@sympatico.ca,14361990,000000122132052,5,5,"Nothing, I did not have to wait before someone answered the call, this was actually a very perfect experience for me.",5
303064,27-DEC-11,26-DEC-11,Edward,,en,70.49.132.245,bill.norris@bell.net,14362566,000000122135984,5,5,"with my limited computer savvy, the techinician was extremely helpful even mating my new playbook to the wireless network. Any time I have had issues since moving in sept, these folks have been execellent",5
303065,27-DEC-11,26-DEC-11,Nicole,,en,70.27.206.136,ndydy@sympatico.ca,14369008,000000122125402,5,5,,5
303066,27-DEC-11,26-DEC-11,Aswathy,,en,76.66.126.170,velmagdavis@sympatico.ca,14371974,000000122132817,3,4,"prevent my computer from being hacked. Because Microsoft detected the hacking they suspended my email. It took 5 conatcts with Bell technicians to finally install a new password. Each call made progress butit was not until the fourth call I was informed I would nee to wait 72 hours for Microsoft. Earlier advice was 5 hours - 48 hours. Technicians were all cooperative and concerned. Some felt they could resolve things while on the phone , only to discover what I had been told by a previous techician that Microsoft had blocked the password. By the last call I was fairly clear about what had been tried and what needed to follow and things now appear O K. The basic problem was being hacked and not knowing how this could happen with Sympatico security.",4
303067,27-DEC-11,26-DEC-11,Padala,,en,76.64.72.131,bill.mccreight@sympatico.ca,14362564,000000122123165,5,4,less wait time to speek to a representative,5
303068,27-DEC-11,26-DEC-11,Sondes,,fr,184.144.187.168,rocteck@sympatico.ca,14370298,000000122126858,4,4,"Pas grand chose, je suppose que le problème venait de mon ordinateur.",5
303069,27-DEC-11,26-DEC-11,Nebgha,,fr,76.69.177.163,a.huard@sympatico.ca,14361614,000000122126548,4,2,,4
303070,27-DEC-11,26-DEC-11,Afef,,fr,174.93.242.33,claudette.vachon@sympatico.ca,14363416,000000122126756,4,3,,4
303071,27-DEC-11,26-DEC-11,Gabriel,,en,64.229.82.179,gord.walford@sympatico.ca,14365276,000000122131585,4,4,nothing,4
303072,27-DEC-11,26-DEC-11,Eya,,fr,70.30.154.173,denysforgues@sympatico.ca,14364044,000000122128602,5,5,,5
303073,27-DEC-11,26-DEC-11,Makram,,en,70.49.52.161,iasoli@sympatico.ca,14365702,000000122127795,5,5,"No, Makram was really exceptional. Hard to find assistance like him these days.  thank you Makram.",5
303074,27-DEC-11,23-DEC-11,Patrick,,fr,76.69.223.38,france-racicot@sympatico.ca,14340818,000000122100405,5,5,,3
303075,27-DEC-11,26-DEC-11,Radhika,,en,70.49.242.77,kyoung54@sympatico.ca,14367174,000000122128437,5,5,absolutely nothing!The young lady helped us 100%!,5
303076,27-DEC-11,26-DEC-11,Divya,,en,174.95.202.232,tincann@sympatico.ca,14371682,000000122137695,5,5,Keep doing what you are doing.,5
303077,27-DEC-11,26-DEC-11,Sergio,,en,70.29.142.232,haroldreid@sympatico.ca,14365490,000000122130830,5,5,nothing.,5
303078,27-DEC-11,23-DEC-11,Alexandra,,en,70.50.21.93,gently@sympatico.ca,14341102,000000122084621,5,5,,5
303079,27-DEC-11,26-DEC-11,Karingula,,en,70.53.30.127,alan.brewster@sympatico.ca,14361790,000000122126014,5,5,,5
303080,27-DEC-11,25-DEC-11,Cindy,,en,70.31.41.195,theolthof@sympatico.ca,14360928,000000122115841,5,5,,4
303081,27-DEC-11,12-DEC-11,David,,en,74.12.116.208,ns.lefler@sympatico.ca,14225942,000000121834720,5,5,,4
303082,27-DEC-11,26-DEC-11,Bob,,en,76.69.26.183,lchurch20@sympatico.ca,14367340,000000122123231,5,5,Nothing. The tech Service persons have done a great job and been courteous and competent in resolving problem issues.,5
303083,27-DEC-11,26-DEC-11,Darlene,,en,70.50.55.25,stacymoulton@sympatico.ca,14371192,000000122133390,5,5,Nothing. Darlene was extremely helpful. Best experience I have ever had calling bell. My every need was met I am very satisfied. Darlene is most definately an asset to your team!,5
303084,27-DEC-11,26-DEC-11,Salvador,,en,70.51.129.147,drporter@bell.net,14364304,000000122125749,5,5,"Improve waiting time. However being a holiday we expected there would be a longer delay. Therefore, I really can't complain for having to wait.",5
303085,27-DEC-11,26-DEC-11,Sharon,,en,70.53.105.192,amking@bell.net,14361926,000000122125522,5,4,I wish the conern I was calling about was resolved when I had first called a week ago. It took three different calls to three different representatives to get the matter solved.,5
303086,27-DEC-11,26-DEC-11,Stephen,,en,64.231.98.144,aisling194@sympatico.ca,14361734,000000122134133,5,5,,5
303087,27-DEC-11,24-DEC-11,Selim,,fr,76.65.76.184,andree.loulou@bell.net,14349166,000000122109553,5,5,,5
303088,27-DEC-11,19-DEC-11,Tyrone,,en,174.88.151.253,karl.riddiough@sympatico.ca,14300904,000000121997276,5,5,"Everything with Tyrone was great - I must say this was my best ever experience with Bell.  I only hope there are more ""Tyrone's"" at Bell to assist me in the future.",5
303089,27-DEC-11,26-DEC-11,Karina,,en,70.29.124.105,ejprentice@sympatico.ca,14364494,000000122134109,4,4,Have employees learn to speak English clearer.,5
303090,27-DEC-11,26-DEC-11,Arthur,,en,69.156.59.60,robertjreid@sympatico.ca,14370266,000000122133990,5,5,The Gentleman from Salvador was extremely professional and new how to resolve my problem.  ,5
303091,27-DEC-11,26-DEC-11,Ali,,fr,74.198.164.155,prosemont@sympatico.ca,14369744,000000122125770,4,2,,4
303092,27-DEC-11,26-DEC-11,Deepthi,,en,174.91.15.246,tgopie@sympatico.ca,14371574,000000122122782,5,4,I was completely satisfied with the service,5
303093,27-DEC-11,26-DEC-11,Salvador,,en,70.29.124.105,ejprentice@sympatico.ca,14364496,000000122135561,5,5,"Although difficult to understand, he went above & beyond to fix this problem.  ",5
303094,27-DEC-11,26-DEC-11,Daniel,,en,70.29.44.21,sharon.melnychuk@sympatico.ca,14370902,000000122130686,5,5,,4
303095,27-DEC-11,26-DEC-11,Jeannette,,fr,174.95.242.201,villfin@sympatico.ca,14372014,000000122127063,5,3,,5
303096,27-DEC-11,26-DEC-11,Hector,,en,65.93.206.182,jimtyers@sympatico.ca,14366352,000000122122967,5,4,Lower prices,4
303097,27-DEC-11,26-DEC-11,Mohsen,,fr,67.68.175.97,jodub@sympatico.ca,14366492,000000122131793,5,5,rien de plus,5
303098,27-DEC-11,26-DEC-11,Sujay,,en,70.27.50.123,lbg1@sympatico.ca,14367314,000000122128465,5,5,Not much.  The service rep was very patient and competent.  There was a vicious circle going on between a movie site (said the problem was the service provider) and my internet service (first reaction was to say it was the movie site).  He successfully broke the vicious circle and successfully readjusted my internet service.  Thanks and kudos to the service rep!,5
303099,27-DEC-11,26-DEC-11,Sarra,,en,70.49.82.161,dalat@sympatico.ca,14363712,000000122127584,5,5,Nothing!,5
303100,27-DEC-11,24-DEC-11,Meriam,,fr,76.67.195.31,denis.oreilly@sympatico.ca,14350334,000000122111791,5,5,,5
303101,27-DEC-11,24-DEC-11,Kevan,,en,74.15.30.81,carol.vanboxtel@sympatico.ca,14349770,000000122112396,5,5,,4
303102,27-DEC-11,26-DEC-11,Med Anis,,fr,70.52.112.254,roger_baril@sympatico.ca,14370322,000000122123886,4,4,,4
303103,27-DEC-11,26-DEC-11,Nischal,,en,184.146.131.181,smith.marian@sympatico.ca,14371090,000000122129416,5,5,,5
303647,23-DEC-11,22-DEC-11,Mohammed,,en,70.29.88.122,awhalb57@sympatico.ca,14326086,000000122080031,5,5,"mohammed was very fiendly,competend &and i could understant him well.he solved my e mail problems thank you.",4
303648,23-DEC-11,22-DEC-11,Med Amine,,fr,70.51.144.65,caroline026@sympatico.ca,14326994,000000122072393,3,3,,3
303649,23-DEC-11,22-DEC-11,Srinivas,,en,70.49.4.176,mlhennessy@sympatico.ca,14333194,000000122077706,1,1,"Do not use reps in other countries who are difficult to understand. Please go back to using North Americans who speak excellent English. Also why do other web based e-mails have IMAP accounts and you only offer POP accounts. IN this day and age where people have multiple devices, we need access to IMAP accts where all devices can be updated at one time. With simpatico I have to go to each device individually to delete messages (for ex).",2
303650,23-DEC-11,22-DEC-11,Keerthi,,en,174.95.9.15,radavgreen@sympatico.ca,14334414,000000122076242,5,5,He did everything right!,5
303651,23-DEC-11,22-DEC-11,Christine,,en,70.51.239.25,yves_jan@sympatico.ca,14337188,000000122073244,3,3,Got to wait for my next bill then I will be able to tell you if every thing is OK the person I talk to was very nice and helpful.,3
303652,23-DEC-11,22-DEC-11,Seshadri,,en,70.26.24.66,peggy.lefebvre@bell.net,14334022,000000122072311,5,5,when a problem occurs a phone # should automatically appear on the face of the screen to call.,4
303653,23-DEC-11,22-DEC-11,Amir,,fr,67.68.174.120,bertrand.coulombe@sympatico.ca,14326390,000000122076991,4,4,,4
303654,23-DEC-11,22-DEC-11,John,,en,76.67.21.54,tktgolf@bell.net,14336430,000000122072517,5,5,,5
303655,23-DEC-11,22-DEC-11,Nandhini,,en,76.67.104.61,bradbutler@bell.net,14326678,000000122079174,5,5,,5
303656,23-DEC-11,22-DEC-11,Mohamed,,fr,174.88.188.247,jeremid@bell.net,14330500,000000122078780,,1,J'attend un autre téléphone pour régler le problème,
303657,23-DEC-11,22-DEC-11,Preethi,,en,74.12.138.10,mattchri@sympatico.ca,14332678,000000122069415,1,1,"If you check your notes, my problem arose on December 20 not December 22.  I was told that within 48 to 72 hours my problem would be fixed.  We it is now the 3rd day and nothing. Preethi probably did her best and I blame the company for this down time.  It seems that you are holding my email hostage until I obtain someone's cell phone information and provide it to you.  If you can send me this email to one of my other email accounts, I fail to see why you cannot send me whatever it is you want to send over a cell phone.  I want this fixed today ---- this morning.  You want to know what you can do to best improve customer service -  GIVE SERVICE!!!!!!
",1
303658,23-DEC-11,21-DEC-11,Cara,,en,76.67.122.169,djury@bell.net,14315042,000000122038450,5,5,"Feb. this year, 2011, we converted all our service from Cogeco due to increased pricing. After lengthy comparisons and discussion with both Bell and Cogeco reps. we decided to change all our service since Cogeco was not willing to meet Bell's pricing. It was not a bit savings or an easy transition since all our contact information changed, phone#, email address but we felt it was worth it if Bell stood behind their contract. In May there was an internet service price increase of $3.00 per month which I inquired about and was assured this is should not change frequently. In Sept. the modem rental increased $1.00 per month and then there was a notice that as of January 2012 there would be another increase to the internet service of $2.00 per month. I know this doesn't seem like much of an increase but it was the same with Cogeco. I called the accounts dept. and spoke with Celia, who informed me that we could pruchase the modom outright for $49.95 which at the rental I was paying would be paid off in 10 months. I wasn't advised of this option. Celia offered to get a loyalty rep. to discuss my issues. Great service! Thanks Celia. Cara offered to remove the rental cost and in addition would eliminate the  one time charge, keeping the rest of my original contract in tact. She also suggested removing the PC care of $6.00 per month to reduce cost. Great service once again. Cara went on to suggest additional savings on my television service and offered a $20.00 reduction for 12 months. I am very impressed with the service received from both of your reps. and look forward to continued service from Bell. It is so nice to provide positive feedback and especially during this Holiday season. Please pass on my appreciation and thanks to Celia and Cara. 
Elinor Jury",5
303659,23-DEC-11,21-DEC-11,Rudys,,en,70.31.115.54,mchk@sympatico.ca,14320148,000000122035696,5,5,,4
303660,23-DEC-11,22-DEC-11,Kaouther,,fr,206.172.0.204,yves.langevin@sympatico.ca,14337182,000000122059134,3,,"J,ai un probleme d'internet que vous êtes pas capable de régler depuis plusieurs années et je suis sur le point d'allez chez le compétiteur",1
303661,23-DEC-11,22-DEC-11,Mouna,,en,65.93.88.244,tomdow@bell.net,14336468,000000122079196,5,5,"nothing....I do hope that this is in regards to my e-mail problem..the young(?) woman in Ottawa was business like, knowledgeable, and I understood every word.",4
303662,23-DEC-11,22-DEC-11,Cecelia,,en,67.68.199.49,joyce.jarand@sympatico.ca,14330920,000000122076365,5,5,,4
303663,23-DEC-11,20-NOV-11,Revathi,,en,184.146.140.170,p.lindsay@bell.net,14041372,000000121368582,5,5,Nothing,5
303664,23-DEC-11,22-DEC-11,Suzon,,en,69.157.51.54,mcquittyw@sympatico.ca,14332784,000000122059331,5,5,"Nothing !!!!!!!!!!!
We had super response from Suzon  !!!",5
303665,23-DEC-11,22-DEC-11,Vaishnavy,,en,70.48.43.99,dwight.du@sympatico.ca,14328410,000000122060807,5,5,nothing,5
303666,23-DEC-11,22-DEC-11,Pascal,,en,74.14.2.128,robertson13@sympatico.ca,14334832,000000122069210,4,5,choosing correct number to push was an issue.  Finally hit zero.,3
303667,23-DEC-11,22-DEC-11,Marcos,,en,76.66.219.205,eva24@sympatico.ca,14328722,000000122063442,5,5,,5
303668,23-DEC-11,22-DEC-11,Luis,,en,174.88.252.249,spaceball@sympatico.ca,14335806,000000122078292,5,5,The service was perfect.,5
303669,23-DEC-11,20-DEC-11,Andrew,,en,74.14.3.227,mdorsonnens@sympatico.ca,14309136,000000122015486,4,4,,3
303670,23-DEC-11,22-DEC-11,Krishnan,,en,65.95.83.77,oconnor_7@sympatico.ca,14333688,000000122074492,5,5,,5
303671,23-DEC-11,21-DEC-11,Farhana,,en,70.26.27.235,w.varden@sympatico.ca,14324530,000000122048798,5,5,,5
303672,23-DEC-11,22-DEC-11,Dilip,,en,184.147.224.141,ferle@sympatico.ca,14328870,000000122061083,5,5,Restoring access to email was to take 24 hours but actually took almost twice as long.,4
303673,23-DEC-11,22-DEC-11,Umesh,,en,74.198.9.240,bisson@bell.net,14313114,000000122057778,1,1,"Horrible service. I'm actually looking into switching my Internet, cable home and business phone because no one wants to help me. I",1
303674,23-DEC-11,22-DEC-11,Brahim,,fr,70.29.141.208,lisehebert@sympatico.ca,14331902,000000122065265,1,1,"Avoir des personnes plus compétentes et plus plus aptes à comprendre les problèmes.Les personnes qui me répondent sont difficiles à comprendre et incapables de résoudre les problèmes.Le son est mauvais.Je préfère que ce soit un québecois qui me réponde.
Le servicee de Bell est mauvais.
",1
304175,23-DEC-11,22-DEC-11,Suresh,,en,72.184.222.163,jenniferbaker@bell.net,14330488,000000122071580,3,2,Talked to 4 different people and had to repeat myself each time,2
304176,23-DEC-11,22-DEC-11,Natalia,,en,65.94.160.169,ann.mckeown@sympatico.ca,14325858,000000122074465,4,4,"someone is accessing my internet service and i asked them to show me how to block this person ,i am still waiting for this service as i am not computer savvy  thank you",4
304177,23-DEC-11,22-DEC-11,Khouloud,,fr,70.29.198.198,gatan.gagn4@sympatico.ca,14329178,000000122058685,5,5,,5
304178,23-DEC-11,19-DEC-11,Luis,,en,184.145.68.9,martts@sympatico.ca,14301942,000000121994139,4,5,"Advised they would call me back in a short period of time after checking telephone line unfortunately wasn,t called back until the following morning",5
304179,23-DEC-11,22-DEC-11,Carolina,,en,207.164.79.68,allison.robinson@sympatico.ca,14325680,000000122079909,5,4,,4
304180,23-DEC-11,22-DEC-11,Helenpearl,,en,70.30.71.71,denniswp@sympatico.ca,14328020,000000122060608,5,4,"I think the security code to unblock email accounts could also be received via voice by land line, as some people don't use texting on their mobile phone.",4
304181,23-DEC-11,22-DEC-11,Satish,,en,70.55.49.80,siebertv@sympatico.ca,14335618,000000122073847,5,5,Not a thing.,5
304182,23-DEC-11,22-DEC-11,Dhia,,fr,76.65.61.119,gastonjod@sympatico.ca,14329176,000000122080212,5,5,bon service,5
304183,23-DEC-11,22-DEC-11,Rocco,,en,70.54.44.160,lcorzine@sympatico.ca,14331676,000000122062083,5,5,,4
304184,23-DEC-11,22-DEC-11,Silvia,,en,76.67.98.177,mocho999@sympatico.ca,14333240,000000122061784,1,1,"they kept me on hold for 15-20 minutes, i gave up. i'm swicthing a diffent company after 20year of being with Bell",1
304185,23-DEC-11,22-DEC-11,Will,,en,184.148.124.145,JSzucs@bell.net,14325134,000000122065784,5,5,"accepted the fact that Bell Internet Security would not run on my computer after me telling you that I had already had 4 chats online about the problems with it. Would not recommend using your provided Security program, but otherwise would recommend the Bell internet and your chat helpers and techs support.",4
304186,23-DEC-11,22-DEC-11,Melvin,,en,76.71.95.166,mitchelljr@sympatico.ca,14333126,000000122070120,5,5,nil,5
304187,23-DEC-11,22-DEC-11,Mohamed Ali,,fr,69.159.160.40,denisehinse@sympatico.ca,14328006,000000122062912,2,4,"avoir plus de patience pour donner
les explications que nous devons faire",3
304188,23-DEC-11,22-DEC-11,Keerthi,,en,184.144.61.148,p.billard@bell.net,14333758,000000122067392,5,5,this is one of the best questions i've seen in a survey and most relevent -- in this instance everything went fine,5
304189,23-DEC-11,22-DEC-11,Tine,,en,69.46.97.207,juneandsteve@sympatico.ca,14331058,000000122061210,5,5,,4
304190,23-DEC-11,21-DEC-11,Med Anouar,,fr,74.15.215.195,denis.beaudet3@sympatico.ca,14314774,000000122045224,3,2,"Configuration materiel non disponible : Routeur sans fil plus rapide serais apprécié! Merci
",5
304191,23-DEC-11,22-DEC-11,Mansouri,,fr,159.221.32.10,suzyq1@bell.net,14336076,000000122078513,2,3,"Quand un client dit qu'il a bien entré son mot de passe que le service à la clientèle ne dise pas que l'on s'est trompé.  Oui cela peut arriver de se tromper mais quand on est certain et que le service à la clientèle n'arrête pas de dire le contraire et bien je ne trouve pas que c'est du service.  Car ensuite il a trouvé le problème (j'avais raison, pas trop débile)mais il ne s'est pas excusé de son erreur.",1
304192,23-DEC-11,22-DEC-11,Mohamed,,fr,184.146.229.58,kemner45@sympatico.ca,14331248,000000122070132,4,4,,4
304193,23-DEC-11,21-DEC-11,Krishnan,,en,184.145.71.254,june.alexander2@sympatico.ca,14318320,000000122035588,5,5,"Make relogging on to my wireless internet service easier than everything I had to do just to get back on after being away from home. Krishnan was great.
J. Alexander",4
304194,23-DEC-11,22-DEC-11,Melvin,,en,67.71.141.122,bbpunnett@sympatico.ca,14326270,000000122064828,5,5,less waiting time,4
304195,23-DEC-11,22-DEC-11,Sana,,fr,174.92.160.137,paradisdenise@sympatico.ca,14333842,000000122066465,5,5,,4
304196,23-DEC-11,22-DEC-11,Christopher,,en,70.31.104.199,aajeff@sympatico.ca,14325378,000000122077744,3,3,english speaking techs,3
304197,23-DEC-11,19-DEC-11,Timothy,,en,204.101.237.139,jsdrutz@sympatico.ca,14300764,000000121992094,3,4,"I was very happy with the service and the result, but then I was very surprised to see the adjustments to my statement - which included discounts - also included the removal of current discounts, and the end result was$ 10 higher cost to me than expected and promised by your agent. giving with one hand, taking with the other makes for poor customer service. While I like the new rate, the nickle and diming  is a bad business practice. You need to know that I am repeating my story often. Most people reply.. ' that's Bell'",3
304198,23-DEC-11,22-DEC-11,Matthew,,en,64.231.49.15,gs.person@sympatico.ca,14329528,000000122080467,4,1,fix the issue,3
304199,23-DEC-11,22-DEC-11,Baltharaj,,en,184.144.29.160,maureen.telford@sympatico.ca,14332700,000000122078566,4,4,prefer an english speaking person.,4
304200,23-DEC-11,22-DEC-11,Nadia,,fr,65.92.211.118,methot.charlebois@sympatico.ca,14332876,000000122058755,5,5,,5
304201,23-DEC-11,22-DEC-11,Sondes,,fr,184.145.173.12,lynnthibault@sympatico.ca,14332206,000000122062357,4,3,"Avoir une bande passante supérieure à 4 mo à Saint-Constant, dans mon secteur afin de répondre aux besoins de ma famille.",5
304202,23-DEC-11,22-DEC-11,Sahali,,fr,70.55.101.110,l.jutras@sympatico.ca,14331512,000000122068452,5,5,,5
304203,23-DEC-11,22-DEC-11,Srinivasan,,fr,64.229.85.240,rmiguel@bell.net,14334778,000000122064816,5,5,,5
304204,23-DEC-11,21-DEC-11,Cecile,,en,174.93.42.186,jervol@sympatico.ca,14317742,000000122039371,5,4,,4
304205,23-DEC-11,21-DEC-11,Melissa,,en,70.53.28.238,len.elms@sympatico.ca,14319032,000000122050110,1,2,"better notes & reports given of calls.
Better records. I did not receive the confirmation info that I asked for. I'm not happy with the service at all!",2
304206,23-DEC-11,22-DEC-11,Christine,,en,70.51.26.230,vickim9@sympatico.ca,14336738,000000122078953,5,5,nothing,4
304207,23-DEC-11,21-DEC-11,Farah,,en,198.103.49.1,jfclaude@sympatico.ca,14317774,000000122042038,5,5,"Can't think of anything... I was told my new wireless modem would take 3-5 days for delivery, and yet it was delivered to my door the very next day!  Excellent customer service!",5
304208,23-DEC-11,22-DEC-11,Mohamed,,fr,70.55.164.248,conrad.caron@sympatico.ca,14327440,000000122079753,4,2,Effectuer les vérifications de la ligne téléphonique lors de l'installation du modem Fibe.,4
304209,23-DEC-11,22-DEC-11,Srinivas,,en,76.65.81.17,Gottwald@bell.net,14325112,000000122079053,4,4,,4
304210,23-DEC-11,22-DEC-11,Yosimar,,en,174.92.99.105,dpoole67@sympatico.ca,14328348,000000122060318,5,4,,5
304211,23-DEC-11,22-DEC-11,Naveed,,en,184.145.89.235,pswhitley@sympatico.ca,14334298,000000122060399,5,5,My experience yesterday was the best I have ever received from a Bell technical support person. He should be commended!! He was clear patient and I felt that I could completely trust his knowledge and guidance. Not always the case. ,3
304691,24-DEC-11,22-DEC-11,Gerardo,,en,65.92.234.236,domenic.careri@sympatico.ca,14328264,000000122074183,4,4,waited to long to get customer rep. on the line.,4
304692,24-DEC-11,22-DEC-11,Radhika,,en,174.93.225.121,robert1219@sympatico.ca,14334812,000000122069291,5,5,,4
304693,24-DEC-11,22-DEC-11,Joseph,,en,70.24.215.49,yuda.shi@sympatico.ca,14337170,000000122072555,5,5,Good,5
304694,24-DEC-11,22-DEC-11,Helenpearl,,en,184.144.32.86,don.miller008@sympatico.ca,14328284,000000122061560,5,5,Not a thing,4
304695,24-DEC-11,22-DEC-11,Jessica,,en,74.14.64.68,clarkew@sympatico.ca,14327340,000000122064077,4,4,"Had a Canadian like the one I spoke to this last time ""Jessica"" who just happened to be in London ON, as she said and expressed human feelings and understanding of the situation. This doesn't mean all call centre reps. are OK but it seems that when you don't have to always be translating from East Indian, Central American, or Malasia etc. it makes the experience that much less frustrating.  Ma Bell might just be getting the idea...me thinks!",3
304696,24-DEC-11,23-DEC-11,Greg,,en,70.51.223.122,r.hansen@bell.net,14346050,000000122086829,5,5,Nothing. Greg was very helPful,5
304697,24-DEC-11,22-DEC-11,Maher,,en,70.48.41.112,ken.shirley@sympatico.ca,14331258,000000122060832,5,4,"It was a good job
",4
304698,24-DEC-11,23-DEC-11,Sam,,en,64.229.2.53,pjasz@bell.net,14345882,000000122095799,4,3,"That Bell would/could have arranged a better resolution to my ""modem"" concerns.",5
304699,24-DEC-11,12-DEC-11,Sonia,,fr,70.30.181.39,gilles_verreault@bell.net,14220348,000000121839864,5,5,,5
304700,24-DEC-11,23-DEC-11,Imen,,fr,76.71.168.207,roland.lacroix@sympatico.ca,14346538,000000122100381,5,5,"Rien, le problème a été résolu rapidement par la technicienne.",5
304701,24-DEC-11,22-DEC-11,Mathew,,en,70.54.81.25,austinlp@sympatico.ca,14326076,000000122060114,5,5,Nothing,4
304702,24-DEC-11,19-DEC-11,Priyanka,,en,65.94.99.160,jondy@sympatico.ca,14300690,000000121981286,4,,"My first couple of Bell contacts on this issue were people with an Indian accent  working in an environment that sounded like bedlam over the phone. Since I'm hearing impaired, it was very difficult to make out what was being said.

The Radialpoint experience was what I expected from Bell but generally don't get. ",3
304703,24-DEC-11,23-DEC-11,Stephen,,en,70.31.44.217,victor.cucos@sympatico.ca,14348234,000000122090495,1,1,get the internet connection to work,1
304704,25-DEC-11,24-DEC-11,Moses,,en,184.146.164.139,stewart6128@sympatico.ca,14355100,000000122104780,4,4,"ditch the auto attendant and have a live person answer the phone.  If I'm calling on the phone, it's to talk to someone ,not a machine.",4
304705,25-DEC-11,24-DEC-11,Salvador,,en,184.146.170.100,metcalfe@sympatico.ca,14353206,000000122111999,5,5,Nothing,5
304706,25-DEC-11,24-DEC-11,Sukumar,,en,174.94.12.12,murrayjk@sympatico.ca,14353524,000000122103515,5,5,"The rep was extremely polite, perhaps too polite. But its a pleasure to hear someone with old fashioned values.",5
304707,25-DEC-11,24-DEC-11,Khan,,en,65.92.14.163,ammitchell@sympatico.ca,14349140,000000122102751,5,4,nothing,5
304708,25-DEC-11,24-DEC-11,Saifeddine,,fr,70.51.200.79,mc_rodrigue@sympatico.ca,14353138,000000122110138,3,3,"C'est compliqué. Ils nous mettent toujours en attente, disent qu'ils ne nous entendent pas bien. Je trouve aussi qu'au lieu de nous donner des crédits temporaires, vous devriez tout simplement nous charger moins cher tout le temps. Il faut toujours vérifier si un crédit prendra fin bientôt pour ne pas payer plus cher.",3
304709,25-DEC-11,24-DEC-11,Chirine,,fr,96.21.196.96,hubertmarko@sympatico.ca,14351492,000000122105987,4,4,,3
304710,25-DEC-11,24-DEC-11,Sonia,,fr,65.93.125.193,carl18@sympatico.ca,14349752,000000122106339,4,3,je ne suis pas une pro de l'informatique alors ?????????,3
304711,25-DEC-11,24-DEC-11,Kevan,,en,74.15.88.23,ismaildeif@bell.net,14351610,000000122112059,5,5,,5
304712,25-DEC-11,24-DEC-11,Chenrup,,en,70.52.168.100,rm.kishi@sympatico.ca,14354384,000000122113257,5,5,,4
304713,25-DEC-11,24-DEC-11,Mohammed,,en,76.68.4.20,lawrence_1@sympatico.ca,14352528,000000122110547,4,4,I am told the Modum I have is the best but for reason trouble seems to set in after a few months use.Trust the next one I  get will be  much improved.The present one is white.,5
304714,25-DEC-11,24-DEC-11,Hayett,,fr,184.145.151.79,michel640@sympatico.ca,14353272,000000122102490,4,3,,5
304715,25-DEC-11,24-DEC-11,Ricardo,,en,65.95.90.207,elizabeth.leleu@sympatico.ca,14350642,000000122113892,5,5,,5
304716,25-DEC-11,24-DEC-11,Naoufel,,fr,50.100.109.39,p__blanchet3@sympatico.ca,14353778,000000122103124,5,4,NON,5
304717,25-DEC-11,24-DEC-11,Sumithra,,en,70.49.106.239,argent.5@sympatico.ca,14349268,000000122107946,4,5,Hard to understand accent,4
304718,25-DEC-11,24-DEC-11,Pat,,en,74.15.22.145,aknn@sympatico.ca,14349018,000000122107962,5,5,,5
304719,25-DEC-11,24-DEC-11,Nadim,,fr,76.64.139.195,pierre-racine@bell.net,14353982,000000122113895,5,5,Rien,5
304720,25-DEC-11,24-DEC-11,Sweta,,en,184.144.51.91,mick1000@sympatico.ca,14353296,000000122102710,5,5,,4
304721,25-DEC-11,24-DEC-11,Khan,,en,76.69.21.225,ralph.stahan@sympatico.ca,14354190,000000122107900,4,4,,3
304722,25-DEC-11,24-DEC-11,Naveed,,en,70.31.156.223,3g.jheff@sympatico.ca,14348746,000000122105345,5,5,Nothing!,5
304723,25-DEC-11,22-DEC-11,Franssesca,,en,174.88.254.119,sharon.galbraith045@sympatico.ca,14335522,000000122070383,5,5,,5
304724,25-DEC-11,22-DEC-11,Priyanka,,en,70.30.60.110,micbet@sympatico.ca,14332904,000000122059386,5,5,,5
304725,25-DEC-11,24-DEC-11,Linda,,en,70.53.45.32,tonia.coffa@sympatico.ca,14355398,000000122109496,5,5,,4
304726,25-DEC-11,24-DEC-11,Vijay,,en,76.68.53.242,mary.law@sympatico.ca,14353074,000000122114091,4,5,,5
304727,25-DEC-11,24-DEC-11,Marcos,,en,174.89.235.151,carolfel@sympatico.ca,14349780,000000122104072,5,5,nothing,5
304728,25-DEC-11,24-DEC-11,Mohamed Sabry,,fr,76.64.248.233,picard1@bell.net,14353974,000000122108737,3,2,il na pas résolu outlook express qui était toujours avec videotron,4
304729,25-DEC-11,23-DEC-11,Majdi,,fr,70.51.173.156,fmdubreuil@sympatico.ca,14340768,000000122100354,5,5,"Rien de plus, le technicien était plus qu'à la hauteur.  Vous devriez lui donner une promotion car il a été plus que parfait.",5
304730,25-DEC-11,24-DEC-11,Porushotham,,en,184.145.82.17,pasupathy34@sympatico.ca,14353836,000000122103215,5,3,"Maybe some of the local technical representatives need to enhance their knowledge skills so that they will not be put in a situation to beat around the bush wasting the clients' valuable time and making them more frustated. The non-technical staff need to improve their internal communication skills to avoid making erroneous and/or overcharging customers, especially for services not provided. ",2
304731,25-DEC-11,24-DEC-11,Brahim,,fr,70.52.96.191,pierrette.demers@bell.net,14354006,000000122111832,5,5,rien de plus,5
304732,25-DEC-11,21-DEC-11,Silverious,,en,76.65.167.247,pierrecol@sympatico.ca,14321622,000000122045872,4,4,"Bell should have more technical representatives like Silverious. I plan to buy in the near future a new computer, a cellular phone and a television. In my decisions I will think highly of Bell Telephone and Bell's representatives like Silverious.",5
303104,23-DEC-11,22-DEC-11,Greg,,en,174.95.226.229,deborahgeneau@sympatico.ca,14327920,000000122064119,5,5,There is no one thing. Everything was great.,5
303105,23-DEC-11,22-DEC-11,Christine,,en,67.68.40.81,dgillen@sympatico.ca,14328086,000000122072656,4,3,"The service rep was fantastic. She explained things very well and was very professional. I am disappointed because I wanted to to obtain an ""n"" router in switching to the Fibe 6 or Fibe 12 plan. I have been a faithful and dedicated customer of Sympatico for many years. I feel the least that could be done is, as a retiree, lowering my plan with a ""n"" wireless router. It causes me now to investigate teh services and costs of other internet providers. This is no reflection on the rep, although perhaps a supervisor should have been consulted. ",3
303106,23-DEC-11,22-DEC-11,Gattu,,en,65.93.101.147,legros1@sympatico.ca,14331724,000000122079161,5,5,Expain a bit more,3
303107,23-DEC-11,22-DEC-11,Edward,,en,70.27.112.17,al.driver@sympatico.ca,14325560,000000122079162,3,3,complete the task requested,4
303108,23-DEC-11,22-DEC-11,Sean,,en,65.94.98.94,joychen@sympatico.ca,14330928,000000122073740,5,4," Your letter requesting the return of an old modem would not have been necessary if your tracking  method had been more efficient, as your technician was responsible for the return of the Modem.",5
303109,23-DEC-11,22-DEC-11,Asma,,fr,67.68.201.241,lamirande226@sympatico.ca,14331572,000000122064063,5,5,,5
303110,23-DEC-11,22-DEC-11,Kevan,,fr,69.157.137.68,leadlamontagne@sympatico.ca,14331694,000000122065378,5,5,"Lorsque l'on fait affaire une personne d'un autre pays. il se peut que cette personne ne connaisse pas toute notre terminologie ""notre vocabulaire""
Je vous suggère qu'ils viennent faire un stage avec la province dont ils doivent comprendre nos problèmes avec nos appareills de Bell
Moi j'ai été très satisfait des échanges pour résoudre mon problème avec mon système internet.
Ce qui n'a pas été le cas avec mon problème d'antenne (verglas) Vous pouvez me rejoindre au téléphone Merci
André Lamontagne",5
303111,23-DEC-11,22-DEC-11,Brenda,,en,70.27.139.226,bbpb@bell.net,14326268,000000122067663,4,5,not charge a fee for services while on suspension.,4
303112,23-DEC-11,22-DEC-11,Vaishnavy,,en,76.64.133.153,lauriandjason@bell.net,14331630,000000122059678,1,1,"Solve my problem. I currently have an issue with accessing my account online, and nothing has been done about it.",1
303113,23-DEC-11,22-DEC-11,Keith,,en,70.30.194.13,mikeflynn@sympatico.ca,14333060,000000122075640,5,5,"Very good agent, helpful, informative and polite ",5
303114,23-DEC-11,22-DEC-11,Abraham,,en,76.70.89.31,clayton.shillingford@sympatico.ca,14327374,000000122060249,5,5,,5
303115,23-DEC-11,22-DEC-11,Med Amine,,fr,174.95.248.51,pierrebrochu@sympatico.ca,14334158,000000122074556,5,5,,5
303116,23-DEC-11,21-DEC-11,Wayne,,en,184.146.169.131,doubledf@sympatico.ca,14315194,000000122038524,4,4,As we all are working to support our families our jobs also demand time frames and the window of 4hours for a technician is long.  I was scheduled for service between 8-12 and I was the last visit so the tech showed up around 11:45.  I also had to call to find out when the tech would be here.  Perhaps a call to let me know would be a good idea.,4
303117,23-DEC-11,22-DEC-11,Michelle,,en,69.158.160.196,rkalte@sympatico.ca,14334750,000000122063616,4,3,,3
303118,23-DEC-11,22-DEC-11,Ivan,,en,174.89.48.69,jeranne2@sympatico.ca,14330498,000000122062141,5,5,Keep up the good work!,5
303119,23-DEC-11,21-DEC-11,Visakan,,en,74.198.164.239,gaetan.ouellette011@sympatico.ca,14316166,000000122039861,5,5,Everything was well-handled!,5
303120,23-DEC-11,22-DEC-11,Carolina,,en,184.148.181.156,a.murphy@sympatico.ca,14325342,000000122075529,5,5,none,5
303121,23-DEC-11,22-DEC-11,Yao,,en,70.50.177.119,mel.calder@sympatico.ca,14332826,000000122069251,4,4,Use reps whose first language is English!,4
303122,23-DEC-11,22-DEC-11,Edward,,en,174.91.154.191,george35@bell.net,14329253,000000122070139,5,4,perfect technishen,5
303123,23-DEC-11,22-DEC-11,Jose,,en,174.88.252.113,ffriess1@sympatico.ca,14328880,000000122061438,5,5,,5
303124,23-DEC-11,18-DEC-11,Gustavo,,en,99.237.233.197,stumak@sympatico.ca,14295490,000000121969895,3,3,"The problem is after the order was made.  My internet was cut for 2 days.  I have to call service, spending 1 hours 45 minutes to solve the problem.  Then wait for a day to have a technician to work on the ""port switching"".  On top of that, my password was changed and wasted another day and another hour of phone call.  Totally, I did not have internet for 3 days and spent over 3 hours on the phone with Bell.  That is not very dood.
 ",3
303125,23-DEC-11,22-DEC-11,Luis,,en,70.31.58.173,joanne.culley@sympatico.ca,14330714,000000122079432,5,5,,5
303126,23-DEC-11,22-DEC-11,Achref,,fr,174.95.186.249,richard.roussin@sympatico.ca,14334674,000000122078868,5,5,,3
303127,23-DEC-11,22-DEC-11,Sujay,,en,76.70.45.34,crvasey@sympatico.ca,14327536,000000122063002,5,5,,5
303128,23-DEC-11,27-NOV-11,Brahim,,fr,76.69.176.104,audet.p@bell.net,14117464,000000121519178,1,1,REGLER LE PROBLEME ORIGINAL SANS N'EN CREER D'AUTRES.,1
303129,23-DEC-11,22-DEC-11,Franssesca,,en,69.156.6.42,ebmcf@bell.net,14328454,000000122068360,1,1,"I have contacked you by Phone 3 times and still havent receivet my part. In fact you don't even keep track of my address .I have given it to you 3 ""THREE"" times. I do not call that ""good business"" Ernie McFadden",
303130,23-DEC-11,22-DEC-11,Sonia,,fr,67.68.228.133,gagneremy@bell.net,14329140,000000122066877,5,5,,4
303131,23-DEC-11,22-DEC-11,Ashley,,en,70.31.76.25,bvjames@sympatico.ca,14326816,000000122072022,1,1,Stop hiding fees and charges. Your prices are getting way out of line.,1
303132,23-DEC-11,22-DEC-11,Ruth,,en,174.93.11.222,j.geoffrey@sympatico.ca,14330070,000000122078096,4,4,"Rep was Elda, not Ruth.  She was good but still am really dissatisfied with Bell after talking to reps from Phillippines.  Seriously thinking about changing to another provider if we have another problem like the last 5 days.  ",
303133,23-DEC-11,21-DEC-11,Zaccheus,,en,76.65.92.150,aschenk83@sympatico.ca,14312624,000000122049168,5,5,,5
303134,23-DEC-11,22-DEC-11,Karen,,en,65.94.135.249,doddo@sympatico.ca,14328252,000000122074282,4,4,,3
303135,23-DEC-11,22-DEC-11,Perumalla,,en,65.92.175.66,nkowbel@sympatico.ca,14333592,000000122079153,5,5,,4
303136,23-DEC-11,21-DEC-11,Abdul,,en,174.88.81.106,kenborghese@sympatico.ca,14318536,000000122055805,5,5,Nothing.,5
303137,23-DEC-11,21-DEC-11,Mohamed Ali,,fr,69.159.134.53,alainbrassard@sympatico.ca,14312076,000000122035718,4,4,,3
303138,23-DEC-11,22-DEC-11,Andrew,,en,174.88.5.113,bydebjim@bell.net,14326824,000000122063053,4,3,"Issue was not resolved, but Andrew had me do a few things to try and resolve which unfortunately did not work. He did try his utmost to resolve but had to escalate my issue to another dept to investigate - someone was to call me back with status update but no one did. In meantime, the PC did start working again - I received a message from Microsoft - they said there is a problem with my video device driver - I will have it investigated.",4
303139,23-DEC-11,16-DEC-11,Amine,,fr,76.67.147.223,judecloutier@bell.net,14273592,000000121940139,5,5,,5
303675,23-DEC-11,20-DEC-11,Rowena,,en,76.64.195.24,alif7@sympatico.ca,14305710,000000122010824,5,4,"my call to rowena was good, but the guy i talked to before one day was realy bad, i forgot his name i asked him to give me a deal about the internet service he said no,there is no deal for that price,i asked him if i send you a copy of my friend bill,hi kept talking,  i told him let me talk to the maneger hi kept talking, finely i give up and told him do what you want,i wasn't happy at all,I been with bell canada for 18 years and he can't give me a deal for good,too bad",4
303676,23-DEC-11,22-DEC-11,Erin,,en,174.95.55.238,holzscheiter@sympatico.ca,14329826,000000122064073,4,4,,5
303677,23-DEC-11,21-DEC-11,Nagender,,en,174.88.15.167,rkloet@sympatico.ca,14322260,000000122038225,4,4,,4
303678,23-DEC-11,18-DEC-11,Ayoub,,fr,76.68.164.212,henri.boucher@bell.net,14291346,000000121968188,5,5,,3
303679,23-DEC-11,22-DEC-11,Suresh kumar,,en,65.94.114.114,francorossi@sympatico.ca,14329020,000000122078999,5,5,nothing,5
303680,23-DEC-11,22-DEC-11,Ajay,,en,70.27.157.200,mstrien@sympatico.ca,14333356,000000122058714,4,4,Heiio one thing i whished and asked fo is what did i do wrong that suddenly icould not get into the inbox anymore ?,
303681,23-DEC-11,21-DEC-11,Michael,,en,70.31.66.38,mcarthur3@sympatico.ca,14320122,000000122039734,5,5,Everything was great.  Thanks for your support.,5
303682,23-DEC-11,22-DEC-11,Carlos,,en,70.30.16.240,zeghouanes@bell.net,14337218,000000122064500,4,5,,5
303683,23-DEC-11,22-DEC-11,Juan,,en,75.51.78.170,e.wang@sympatico.ca,14328442,000000122065061,2,1,bring customer care back to Canada where Canadians need jobs,
303684,23-DEC-11,22-DEC-11,Asma,,en,174.91.113.205,q-probe@sympatico.ca,14334322,000000122061789,5,5,It took 45 minutes of trouble shooting to resolve the issue.  Once the issues were resolved things are now 100 % better,5
303685,23-DEC-11,22-DEC-11,Krishidhar,,en,184.147.133.109,edandjunec@sympatico.ca,14328478,000000122072670,5,5,"Bell  Canada   Is  Number  when  it  
does  a  service   call  .
Your  Service  Tectination   was     a 
gentleman, and  answered  all my  questions   Thanks  Calvin.",5
303686,23-DEC-11,22-DEC-11,Giovanni,,en,74.15.254.53,sexystud@sympatico.ca,14335464,000000122078222,4,4,There was a little bit of trouble with his accent that made it harder for me to understand him and for him to grasp the concept of my call. Fortunately since it was an easy querry he was able to help me but I won't know for sure until this coming Sunday because that is when the problem is supposed to be fixed as per our conversation.,3
303687,23-DEC-11,22-DEC-11,Abdul,,en,65.92.14.243,rgautreau@sympatico.ca,14334638,000000122077865,5,5,Nothing.  It went very smoothly,5
303688,23-DEC-11,20-DEC-11,Kat,,en,70.30.70.152,peggy.fouracre@sympatico.ca,14309772,000000122015258,,3,,5
303689,23-DEC-11,22-DEC-11,Madhu,,en,76.70.79.163,ECloutier@bell.net,14325088,000000122074761,4,4,"I realized after the call that there was an unresolved buzzing sound, but I was so tired that I didn't realize until after so I had to call back.  But Madhu was very courteous throughout and very patient with my lack of technical knowledge.  His help was very much appreciated.",4
303690,23-DEC-11,22-DEC-11,Samantha,,en,64.231.2.102,pat039@sympatico.ca,14333860,000000122072255,4,4,After being a bell customer for 30 years I shouldn't have to beg for your best rate. What happened to client loyalty?,4
303691,23-DEC-11,22-DEC-11,Insaf,,fr,70.53.197.122,valnic@sympatico.ca,14336654,000000122064447,4,4,,3
303692,23-DEC-11,21-DEC-11,Claude,,fr,76.71.193.98,edwinh@sympatico.ca,14315458,000000122041474,4,5,,4
303693,23-DEC-11,22-DEC-11,Sahali,,fr,65.92.221.97,lopez.mauro@bell.net,14331998,000000122071673,5,4,,4
303694,23-DEC-11,22-DEC-11,Christopher,,en,184.146.68.226,shay_man@sympatico.ca,14335538,000000122073420,5,5,,5
303695,23-DEC-11,22-DEC-11,Edward,,en,69.158.32.31,g.mann@sympatico.ca,14329106,000000122065157,5,5,,5
303696,23-DEC-11,21-DEC-11,Khan,,en,64.229.36.124,millerdonmarg@bell.net,14320488,000000122035890,5,4,,5
303697,23-DEC-11,22-DEC-11,Gabriel,,en,70.27.62.122,c.doak@sympatico.ca,14326834,000000122067836,5,4,nil,5
303698,23-DEC-11,22-DEC-11,Maurice,,en,76.68.120.254,walger@sympatico.ca,14336850,000000122080115,5,5,not one thing!,5
303699,23-DEC-11,21-DEC-11,Nelson,,en,70.26.45.8,brown.sugga@sympatico.ca,14313380,000000122055918,5,5,nothing as everything was easy and quick to resolve which is a 100% turnaround from the last time I had to use your technical suppoprt. ,5
303700,23-DEC-11,22-DEC-11,Lotfi,,fr,184.148.242.165,louise.gomeau@sympatico.ca,14332060,000000122075597,4,,"Si je n'ai pas d'autre demande de Bell, pour le retour de mon ancien moderm qui était défectueux et que  le premier des 3 technitiens qui sont venus a la maison,,,la rapporté ce seras un tres bon point pour Lofti , qui auras tres bien fait son travail",4
303701,23-DEC-11,22-DEC-11,Marcos,,en,174.91.11.65,denpatti@sympatico.ca,14328022,000000122075339,5,5,while on hold music was loud. When CSR came back on I could hardly hear him.,5
303702,23-DEC-11,22-DEC-11,Md Jihed,,fr,70.29.166.32,ginette.levesque3@sympatico.ca,14329376,000000122076599,5,5,,5
303703,23-DEC-11,22-DEC-11,Sofiene,,fr,174.93.236.146,paul-andr.dubreuil@sympatico.ca,14333914,000000122070479,5,5,,4
303704,23-DEC-11,16-DEC-11,Francine,,en,174.93.68.184,h2power@sympatico.ca,14272318,000000121939377,3,3,"i do not find the survey satisfactory

the questions are generic 

as such these alone can not reflect my experience 

i have formerly expressed the difficulty i have had understanding your off shore tech. support

most recently i was connected with one in the philippines whom i was able to understand much better

as to your service repes in canada i am most pleased with those on the phone and the rep who came to the house

merry christmas

further more i choose not to answer your questions so i am answering all of your questions with a neutral answer",3
303705,23-DEC-11,22-DEC-11,Jay,,en,70.50.46.171,Jerryws@bell.net,14325152,000000122070578,4,5,nothing,5
303706,24-DEC-11,23-DEC-11,Afroze,,en,70.49.72.161,ancientpd14@sympatico.ca,14325764,000000122080958,1,1,Keep on losing internet connection and problem not being solved. Speaking to a tech support probably in India which we both could not understand one another.,2
303707,24-DEC-11,21-DEC-11,Jose,,en,174.95.66.182,drcornell@bell.net,14315270,000000122042110,5,5,,5
303708,24-DEC-11,23-DEC-11,Naveen,,en,184.147.125.10,ahbarnes@sympatico.ca,14337732,000000122081344,4,4,,5
303709,24-DEC-11,23-DEC-11,Marwen,,en,70.51.172.88,mau_blouin@sympatico.ca,14344492,000000122100339,5,5,,5
303710,24-DEC-11,23-DEC-11,Nischal,,en,67.68.42.197,roy.megarry@sympatico.ca,14346616,000000122086796,5,5,I could not have been better. Your rep. was patient and very helpful.,5
303711,24-DEC-11,23-DEC-11,Ahmed,,fr,70.55.208.209,laf244@sympatico.ca,14343352,000000122096106,5,5,en priorité ....échanger avec un réprésentant basé au Canada..qui parle bien le français..,3
303712,24-DEC-11,23-DEC-11,Keerthi,,en,76.68.107.24,vasquezan@bell.net,14348164,000000122094555,5,5,,5
303713,24-DEC-11,23-DEC-11,Chekib,,fr,70.52.64.77,marcel.chevrier@sympatico.ca,14344188,000000122101089,4,4,rien pour l'instant,3
304212,23-DEC-11,22-DEC-11,Edwin,,en,70.53.112.245,bmtaylor@sympatico.ca,14326566,000000122080035,5,4,i have some difficulty understanding the person helping me.,5
304213,23-DEC-11,22-DEC-11,Ahmed,,fr,65.94.9.48,francinemarcil@sympatico.ca,14329004,000000122073913,4,3,"Lors de mon premier appel le 21 décembre, j'avais deux problèmes: ""Plus d'accès à Internet et je souhaitais la visite d'un technicien afin d'avoir un routeur fonctionnel qui permettrait de partager sécuritairement ma ligne Internet avec les autres ordis de la maison, car celui DLink utilise semble ne plus fonctionner. L'intervenant a été très patient pour me conseiller les branchements nécessaires. Conclusion le modern est défectueux... J'ai reçu le nouveau hier le 22 décembre. L'information d'installation à l'étape 1C, je lis d'appeler le service si l'un  voyant clignote. Dans le feuillet l'on mentionne 4 voyants: POWER, ETHERNET, DSL ET INTERNET sur le modern reçu Le mot INTERNET est absent, le 4e se nomme Activity et il clignote. Un second intervenant compréhensif m'indique que se voyant indique de l'activité sur la ligne donc pas de problème puis il me guide pas à pas;le branchement est réussi. MAIS j'en ai conclus que l'information écrite m'a induite en erreur... le fichu clignotant n'avait aucun rapport avec ce qui est indiqué. J'aurai pu faire seule l'étape 2 suite.

Pour ce qui est de ma deuxième interrogation... Je dois semble-t-il refaire une demande. Encore une fois je me sentirai la plus conne des connes même si les intervenants sont compréhensifs. Des amis plus persuasifs ou agressifs que moi ont eu un technicien de Bell à domicile voilà mon insatisfaction.  
Francine Marcil",4
304214,23-DEC-11,22-DEC-11,Will,,en,184.145.80.86,clarkplace@sympatico.ca,14327342,000000122063084,4,4,"Billing was fine...no problem there.Internet help,coming from Central America,was most unsatisfactory.Could not hear well,spoke too quickly.I had no confidence.Same last time in India.Made it worse.Issues not resolved.Would like local or national assistance..  ",2
304215,23-DEC-11,22-DEC-11,Daniella,,en,76.68.51.113,dkhall@sympatico.ca,14328190,000000122074977,5,5,,5
304216,23-DEC-11,21-DEC-11,Rodolfo,,en,174.92.57.186,mario.rocca@sympatico.ca,14319880,000000122035797,1,1,"told me that I would get a call back as he had to escalate the issue, and not call for two days, I had to call back and problem was resolved within 5 min",1
304217,23-DEC-11,22-DEC-11,Djouaihia,,fr,76.69.108.46,lilietcloclo@sympatico.ca,14331830,000000122078704,4,1,avoir quelque employer qui parle le meme francais que nous,1
304218,23-DEC-11,22-DEC-11,Christine,,en,50.101.154.88,ruthlowe@sympatico.ca,14335060,000000122079038,5,5,"Absolutely nothing.Christine(449782) was outstanding in her service,helpful ++,patient and I enjoyed talking with her.learning a lot. Grateful for her assistance.Thank you",5
304219,23-DEC-11,22-DEC-11,Kyle,,en,70.26.181.169,longhaulbri@bell.net,14331992,000000122072188,5,4,,5
304220,23-DEC-11,21-DEC-11,Marco,,en,70.26.63.12,kirschfam@sympatico.ca,14318664,000000122056535,5,5,give instruction on how to change channels and wifi output on modems,5
304221,23-DEC-11,22-DEC-11,Dilli,,en,174.91.129.172,krum@sympatico.ca,14331468,000000122078874,4,4,"I had a bit of difficulty understanding Dilli and had to ask him to repeat what he said several time. I do not know if it was the phone connection, the background noise on the phone line, his accent and speed of speaking or his soft voice. He was patient when I asked him to repeat what he had said.",3
304222,23-DEC-11,21-DEC-11,Mathew,,fr,184.144.137.250,jose.garcia.soria@sympatico.ca,14318141,000000122044338,5,5,La voix au téléphone est faible. On devrait augmenter le niveau pour avoir une meilleure communication. ,5
304223,23-DEC-11,22-DEC-11,Andrea,,en,64.231.204.35,jjgrin@bell.net,14330628,000000122078083,3,2,Someone who can explain better and speak clear English,3
304224,23-DEC-11,21-DEC-11,Haythem,,fr,64.229.49.105,desterres@sympatico.ca,14314902,000000122055452,5,3,"pour ce qui est du conseiller,: félicitations ,car même si j'étais plutôt exaspérée,(Car je ne sais combien j'ai perdu d'heures avec ma connection internet qui ne fonctionne pas ) donc ce conseiller a su mettre en évidence sa compétence et tenter de régler le problème.
Il m'a dit qu'il m'avait changé de port et étant donné que j'avais un grésillement sur la ligne téléphonique, il m'a conseillé d'appeler la téléphonie :ce que j'ai fait et il y a un technicien de Bell qui a effectué des
tests et réparations.
Je croise sincèrement les doigts afin que cette fois-ci cela fonctionne car ma patience diminue.Par contre,je sais que votre équipe tente le nécessaire...
Je profite de l'occasion pour vous 
souhaiter un Joyeux Noël et Bonne Année 2012",4
304225,23-DEC-11,22-DEC-11,Priya,,en,76.70.100.238,judy.kaufman@sympatico.ca,14331004,000000122062283,5,5,Nothing,5
304226,23-DEC-11,22-DEC-11,Zied,,fr,174.93.206.157,benoitfortin@sympatico.ca,14326360,000000122077170,2,1,Que les gens d'un service de Bell ne viennent pas changer sans m'avertir mon code d'utilisateur et par le fait même mon mot de passe. J'avais le même dutilisateur depuis le début !!!!,1
304227,23-DEC-11,22-DEC-11,Justin,,en,184.148.9.30,lynebrassard@sympatico.ca,14332198,000000122059831,1,1,I am not satisfied with the missed calls on my BB,1
304228,23-DEC-11,22-DEC-11,Pradheep Kumaar,,en,70.54.83.139,jim.mcguigan@sympatico.ca,14330594,000000122070173,3,4,Ensure that your technicians can speak understandable English. ,4
304229,23-DEC-11,22-DEC-11,Bedre,,en,174.88.171.81,marshmem@sympatico.ca,14332596,000000122078558,5,5,,5
304230,23-DEC-11,21-DEC-11,Amine,,fr,184.144.151.50,g.garneau@sympatico.ca,14316124,000000122042003,1,1,,1
304231,23-DEC-11,22-DEC-11,Sondes,,en,74.14.160.27,Pierrette51@sympatico.ca,14325244,000000122060667,5,5,"In this last contact with your technician, I have nothing but compliments to make.
I requested French for the help I needed
rather than English because the technicians speak more clearly than those of the English language.
I was completely satisfied with the lady who help solve my problem.
She spoke slowly and clearly. Perfect nothing to improve on. I am totally satisfied.

",5
304232,23-DEC-11,22-DEC-11,Gabriel,,en,70.54.38.29,alan.lo.lee@sympatico.ca,14325588,000000122064522,4,4,,4
304233,23-DEC-11,21-DEC-11,Kishore,,en,70.29.4.60,david.wood@sympatico.ca,14314584,000000122056621,1,1,"Representative promised replacement power adapter would arrive by 5PM the next day (Thursday).  It did not.  I had to contact Bell two additional times to ascertain the shipping details.  The replacement power adapter didn't arrive until mid-afternoon Friday, more than 48hrs after our service interruption began, and over 36hrs after my contact with the representative at 310-SURF.",1
304234,22-DEC-11,19-NOV-11,Alonia,,en,70.31.154.178,metallink@sympatico.ca,14033010,000000121346035,4,1,"just do what you have promised to your customer, my question was carried on with on answer. since I don't really need a new  modem, pls. do not follow up this case as I don't have free time to deal with it.",2
304733,22-DEC-11,20-DEC-11,Mohamed,,fr,70.48.3.22,moniccharronlev@sympatico.ca,14309382,000000122012022,5,5,Rien de plus Très satisfaite.Merci,5
304734,22-DEC-11,13-DEC-11,Quintin,,en,76.66.85.9,mitchelljr@sympatico.ca,14230692,000000121859044,5,5,nil,5
304735,22-DEC-11,21-DEC-11,Edwitch,,fr,174.93.243.149,ren.gagn@sympatico.ca,14322104,000000122052117,4,4,Lorsque j'aurai recu mon nouveau modem-router et que tout fonctionnera bien je serai totalement satisfait.,4
304736,22-DEC-11,21-DEC-11,Adam,,en,76.68.172.110,penny.cho@sympatico.ca,14321486,000000122045078,5,5,Nothing. I was really happy with the service I received from Adam.,3
304737,22-DEC-11,21-DEC-11,Med Anouar,,fr,70.49.54.5,sauj@sympatico.ca,14322888,000000122049683,5,5,,5
304738,22-DEC-11,21-DEC-11,Rebecca,,en,174.89.242.76,shabab.bassirian@sympatico.ca,14323050,000000122037812,5,5,none,5
304739,22-DEC-11,21-DEC-11,Will,,en,70.30.34.198,ariebakker@sympatico.ca,14312580,000000122039090,4,3,Run the proper cabling in the old neighbourhood,3
304740,22-DEC-11,21-DEC-11,Juan,,en,70.26.79.205,maselli@sympatico.ca,14320028,000000122045670,5,5,everything was fine,5
304741,22-DEC-11,21-DEC-11,Kevin,,en,174.88.135.49,oleg.h@sympatico.ca,14321106,000000122042163,4,4,,5
304742,22-DEC-11,21-DEC-11,Ahmed,,en,64.231.222.153,bob.ross@bell.net,14313176,000000122049053,5,5,notting im happy wiyh bell,5
304743,22-DEC-11,21-DEC-11,Seifeddine,,fr,70.31.222.67,daniel-trepanier@sympatico.ca,14314418,000000122039654,4,3,selon moi il y a un probleme occasionel sur ma ligne telephonique,3
304744,22-DEC-11,21-DEC-11,Sam,,en,64.231.181.198,amuller@sympatico.ca,14312310,000000122048153,5,5,no a thing,5
304745,22-DEC-11,21-DEC-11,Cecile,,en,70.24.209.162,helens7@bell.net,14316880,000000122041898,5,5,,5
304746,22-DEC-11,21-DEC-11,Sajid,,en,69.158.83.115,chris.b6@sympatico.ca,14313962,000000122046369,5,5,Nothing,5
304747,22-DEC-11,21-DEC-11,Tyrone,,en,70.51.178.130,m_couture06@sympatico.ca,14319554,000000122035464,5,5,Everything was first class!,5
304748,22-DEC-11,21-DEC-11,Priya,,en,70.24.215.154,zzavorsky@sympatico.ca,14324974,000000122042755,3,4,I am losing 2 -3 days of internet use during a busy time for me.Depending when the faulty unit replacement will arrive.,4
304749,22-DEC-11,17-DEC-11,Zoubeir,,fr,70.52.9.30,sylvie.belanger01@sympatico.ca,14287470,000000121963477,4,3,Tout était correct sur le moment mais dès le lendemain je ne pouvais plus entrer dans ma boîte de courriel et cela à duré encore 2 jours.  J'éprouve souvent des problème avec mon internet...  Mais le représentant à été très bien,2
304750,22-DEC-11,21-DEC-11,Mohamed Ali,,fr,174.88.160.61,tcomick1@bell.net,14323924,000000122051849,4,5,"Juste une petite remarque, les personnes qui ont un accent prendre le temps de me parler parce que j'ai de la difficulté à comprendre les explications. je dois vérifier si la personne a bien compris les informations que je lui donne. j'ai dû le faire avec cette personne.",4
304751,22-DEC-11,21-DEC-11,Sarra,,fr,70.30.154.226,j.desruisseaux@sympatico.ca,14317260,000000122044143,5,5,,4
304752,22-DEC-11,21-DEC-11,Christopher,,en,174.88.207.26,gwen.williams@sympatico.ca,14316694,000000122035289,3,4,"I would not have had to have Christopher help me, If Bell had not turned my internet and phone off.  I had requested vacation on hold service from Dec. 31 to Mar lst. 2012. Bell in their wisdom first turned the internet off on Dec. 20th.  We got it back on and at 7:30am Dec. 21st they turned off the phone and the internet again.  What kind of service leaves 2 seniors without a phone or internet.Bell needs to get their act together, and fix your internet web page, so we can do this ourselves on line and not have to depend on someone in Manilla or India to take our orders... Please fix this.",1
304753,22-DEC-11,20-OCT-11,Ghaieth,,fr,67.68.164.163,mathieu.talbot@bell.net,13702926,000000120697318,2,5,"Le probleme aurait pu etre resolu beaucoup plus rapidement,car ca venait
de l'exterieur et le technicien ma fait
passer plus d'une heure au telephone pour rien.",2
304754,22-DEC-11,21-DEC-11,Rene Jose,,en,174.91.130.219,hschwenk@sympatico.ca,14317032,000000122056450,4,4,,5
304755,22-DEC-11,19-DEC-11,Ingrid,,en,64.231.176.79,elaineholm@sympatico.ca,14298892,000000121990056,5,4,,4
304756,23-DEC-11,22-DEC-11,Matthew,,en,174.95.0.113,santi.savoca@sympatico.ca,14335298,000000122067905,5,5,,5
304757,23-DEC-11,21-DEC-11,Temsu,,en,69.156.127.233,myrettepc@sympatico.ca,14320848,000000122049883,5,5,,5
304758,23-DEC-11,21-DEC-11,Moez,,fr,70.48.186.99,jerpoirier@sympatico.ca,14317728,000000122053969,5,4,Je n'apprécie pas d'apprendre sur ma facture que j'ai dépasser mon max de GB et que l'on me charge un montant démesurer (environ 60 $ incluant les deux prochaines factures) au lieu de m'informer (par téléphone ou courriel - vous êtes une entreprise de communication après tout!) qu'une option de 5$ par mois pour 40GB d'extra m'est disponible. Bell ne sait pas prendre soins de ces clients.,1
304759,23-DEC-11,22-DEC-11,Karim,,fr,74.12.216.6,hgdaigle@sympatico.ca,14329788,000000122075103,5,4,,5
304760,23-DEC-11,22-DEC-11,Luis,,en,64.231.99.210,jdbharris@sympatico.ca,14330354,000000122067718,4,4,I have no complaints about the service I received.,4
304761,23-DEC-11,21-DEC-11,Vijayashanti,,en,184.145.113.17,larry_t@bell.net,14318910,000000122044819,5,5,,5
304762,23-DEC-11,22-DEC-11,Kishore,,en,76.70.79.163,ECloutier@bell.net,14325086,000000122076633,5,5,"Nothing at all - Kishore was a gem, very competent and professional and efficient - thank you!",5
304763,23-DEC-11,23-DEC-11,Hari,,en,174.93.63.92,josipblagec@bell.net,14330908,000000122080948,5,5,Just do what you do the best.,5
304764,23-DEC-11,22-DEC-11,Cherif,,fr,76.67.87.88,g_belisle@sympatico.ca,14329112,000000122061612,4,3,,4
304765,23-DEC-11,22-DEC-11,Jordan,,en,76.67.97.180,stevesetnyk@bell.net,14335964,000000122070415,4,3,,5
304766,23-DEC-11,22-DEC-11,David,,en,70.27.135.209,anil.puni@sympatico.ca,14325846,000000122077402,4,4,Have general enquirey Phone #,3
304767,23-DEC-11,22-DEC-11,Kota,,en,70.54.54.127,arwyn@sympatico.ca,14326006,000000122061755,5,5,,5
304768,23-DEC-11,22-DEC-11,Hector,,en,70.52.159.75,opudge1@bell.net,14333736,000000122074948,5,4,,5
304769,23-DEC-11,22-DEC-11,Melvin,,en,70.54.54.127,arwyn@sympatico.ca,14326008,000000122060242,5,5,,5
304770,23-DEC-11,20-DEC-11,Manoranjith,,en,64.231.189.76,gunnns@bell.net,14307564,000000122012671,5,5, NOTHING!  He was amazing! Really knew his stuff. He deserves a raise.,5
304771,23-DEC-11,22-DEC-11,Raul,,en,67.201.144.50,cnpurich@sympatico.ca,14327416,000000122079093,5,4,Stop having yout technicians apologize right pff the bat.  It is not their fault so the apology seems phoney.,4
304772,23-DEC-11,22-DEC-11,Jose,,fr,184.148.243.31,jmattiucci@sympatico.ca,14330692,000000122078213,5,5,,3
304773,23-DEC-11,22-DEC-11,Rudolf,,fr,69.157.140.103,rsavoie6@sympatico.ca,14335014,000000122073360,1,1,La simple chose que votre technicien avait a me dire pour ma connexion internet qui ne fonctionnait pas était tout simplement de vérifier si mes pilotes (driver) étaient a jour puisque je lui ai fait mention que je venais d'effectuer un formatage complet de mon PC,2
304774,23-DEC-11,21-DEC-11,Jamila,,fr,76.68.202.104,lppare@sympatico.ca,14319368,000000122034709,5,5,,5
303140,23-DEC-11,18-DEC-11,Lorie,,en,76.64.236.217,pgdlr@sympatico.ca,14294244,000000121969989,4,3,Been able to explain how to better measure internet usage. I will view your information on the suject that I have received following this call.,4
303141,23-DEC-11,21-DEC-11,Nouha,,fr,74.198.164.174,ivonlemire@sympatico.ca,14317228,000000122049036,1,1,"Parler à une seule personne qui a toute l'information, toute la semaine on m'a mis en attente, chaque appel prenait 1h de mon temps, je devais être chez moi lundi 19 déc.soir, mardi 20 déc. et mercedi 21 déc. soir (mercedi personne n'est venu!) j'ai perdu ma soirée!!vendredi le 23  décembre j'ai dû demander à ma fille d'être chez moi de 12h à 17h parce qu'on m'avait certifié que le technicien viendrait! Il n'est pas venu! INACCEPTABLE! J'ai dût appeler plusieurs fois vendredi, on m'a fait attendre et attendre lorsque je demandais seulement de me confirmer si bel et bien il y avait un apointement de prévu entre 12h et 17h!! La dernière fille à qui j'ai parlé m'a dit que je n'avais surement pas parlé à des agents de Bell que ce devait être des compétiteurs qui font exprès d'entacher la réputation du service à la clientèle de Bell!!!!",1
303142,23-DEC-11,22-DEC-11,Dennis,,fr,184.148.219.152,achevrette@bell.net,14325428,000000122061311,4,4,"Malgré le bon service,je trouve dommage que nous ayons à vous contacter si souvent pour s'assurer un bon suivi de nos dossiers.
Respectueusement !",5
303143,23-DEC-11,21-DEC-11,Ali,,en,70.49.20.43,beverleychris@sympatico.ca,14313026,000000122046088,4,4,A day later I lost the internet again and the Bell technician directed me to remove my router because the new Bell box already contained a router.  The two routers were interferring with each other.  Should the technicial have known this?,5
303144,23-DEC-11,22-DEC-11,Rodrigues,,fr,69.159.98.221,therese.marchand@sympatico.ca,14336342,000000122079915,5,5,"Tout à été très bien fait, nous sommes très satisfait du service.",5
303145,23-DEC-11,20-DEC-11,Oscar,,en,76.68.188.163,ve2rq@sympatico.ca,14311100,000000122011596,5,4,nothing,5
303146,23-DEC-11,22-DEC-11,Badreddine,,en,174.91.225.40,rumacon@bell.net,14335044,000000122076639,5,5,,5
303147,23-DEC-11,19-DEC-11,Gilbert,,en,174.88.217.249,hemangp@sympatico.ca,14299826,000000121997008,4,4,,4
303148,23-DEC-11,19-DEC-11,Vincent,,en,174.88.217.249,hemangp@sympatico.ca,14299828,000000121998201,4,4,,4
303149,23-DEC-11,22-DEC-11,Silverious,,en,64.231.32.235,mzislam@sympatico.ca,14333438,000000122071046,4,3,,4
303150,23-DEC-11,22-DEC-11,Bryan,,en,65.92.153.87,daju@sympatico.ca,14327638,000000122068611,5,5,Nothing...Bryan was excellent,5
303151,23-DEC-11,22-DEC-11,Tara,,en,70.49.110.74,sultanzafar@bell.net,14336006,000000122060775,5,5,,5
303152,23-DEC-11,22-DEC-11,Sana,,en,68.111.85.28,gabriel_kordovi@sympatico.ca,14329120,000000122059257,5,5,,5
303153,23-DEC-11,20-DEC-11,Kristen,,en,76.69.103.50,theaudiberts@sympatico.ca,14310888,000000122011577,5,5,"I was completely satisfied with the service I received.  The service representitive was courteous, most helpful and spoke english very well... I was able to understand completely what we discussed.",4
303154,23-DEC-11,22-DEC-11,Hemavathi,,en,70.27.194.215,f.snowy@sympatico.ca,14328768,000000122065504,4,4,Provide competent and prompt technical support earlier(i.e. Dec. 2 2011 and until Dec. 21 to minimize my dissatisfaction and frustration. ,3
303155,23-DEC-11,22-DEC-11,William,,en,174.88.32.26,capotorto@sympatico.ca,14326918,000000122079852,5,5,none,5
303156,23-DEC-11,22-DEC-11,Wissem,,fr,70.55.205.68,marier.jean02@sympatico.ca,14332508,000000122079857,5,5,,4
303157,23-DEC-11,22-DEC-11,Nouha,,fr,184.148.204.2,perron.jacques@sympatico.ca,14334032,000000122062608,2,4,La conseillere de Tunisie manquait beaucoup de patience.Elle n'est pas familliere avec des gens du troisieme age qui ne sont pas familier avec les nouvelles technologies,4
303158,23-DEC-11,20-DEC-11,Henry,,en,50.100.210.147,mikeg0764@sympatico.ca,14309302,000000122012307,5,5,,5
303159,23-DEC-11,17-DEC-11,Reshma,,en,64.229.4.26,lpetrella@sympatico.ca,14284476,000000121963231,1,1,,3
303160,23-DEC-11,22-DEC-11,Christine,,en,76.64.117.33,pbeens000@sympatico.ca,14333986,000000122077268,5,5,,4
303161,23-DEC-11,22-DEC-11,Priya,,en,64.228.156.186,rosemarythomson@sympatico.ca,14334960,000000122072418,4,4,not let it happen,
303162,23-DEC-11,18-DEC-11,Eduardo,,en,67.70.160.148,davlem@sympatico.ca,14290126,000000121979855,5,5,offered to upgrade my modem as it is an older model. It would have been nice as I am a loyal Bell customer.,5
303163,23-DEC-11,22-DEC-11,Alex,,fr,65.94.7.188,desbiens_lamarre@bell.net,14328044,000000122072911,5,5,"Tout ce qu'a fait monsieur Alex était très bien, d'autant qu'il m'en expliquait la raison.",4
303164,23-DEC-11,22-DEC-11,Kumar,,en,74.15.206.168,daryoush1@bell.net,14327794,000000122080561,5,5,,4
303165,23-DEC-11,22-DEC-11,Inobel,,en,65.92.155.121,pinghuang8@sympatico.ca,14334180,000000122062227,5,5,This is the best service I have got. I am very satisfied.,5
303166,23-DEC-11,22-DEC-11,Ahlem,,fr,69.157.224.105,dan_veilleux@sympatico.ca,14327676,000000122058531,5,5,"Tout a été simplement parfait, même au délà de mes attentes. Votre conseillière a vraiment été très gentille, courtoise même devant mon ignorance en informatique. Elle a été très patiente avec moi pour résoudre mes problèmes... Toute mes félicitations et mes meilleurs voeux pour 2012.",5
303167,23-DEC-11,22-DEC-11,Cindy,,en,76.70.101.67,agunton@sympatico.ca,14325504,000000122080103,3,4,Representative was somewhat hard to understand but the situation was resolved,3
303168,23-DEC-11,22-DEC-11,Linda,,en,184.146.81.29,milazzo@sympatico.ca,14333072,000000122074028,5,5,,5
303169,23-DEC-11,22-DEC-11,Sukumar,,en,70.27.35.206,jeanken@sympatico.ca,14330404,000000122072856,3,3,Much too much time and the problem was not the internet but the modem. Also I have the okay to call for whatever on my husband's account yet I went through a lot of nonsense to pickup the modem that was sent to us. Had to call bell in India and had a hard time understanding sometimes plus I had to wait at Purolator for quite a while till they got the approval to let me pick it up. I have had a frustrating time with the internet for several weeks. However so far after spending quite a lot of time today Dec 23 on the phone to get the new modem up and running it is finely running okay so far. I do want you to know that we almost packed it in with Bell. It was a very frustrating experience during the last few weeks or so.,3
303170,23-DEC-11,22-DEC-11,Claudia,,en,184.146.173.24,mj.ballard@sympatico.ca,14333136,000000122074792,2,1,,
303171,23-DEC-11,22-DEC-11,Elmer,,en,174.93.45.17,hosbid@sympatico.ca,14329844,000000122080047,4,3,Our internet speed is not even close to what we are paying for. Instead of 16-19 mbps we have at most 8-9 mbps. this has improved from an average of around 300 -400 kbps over the last few hours when we followed up with technical support staff.,3
303172,23-DEC-11,22-DEC-11,Melissa,,en,174.89.158.219,ttamari@sympatico.ca,14336572,000000122064813,4,4,Not having to go through 2 months of screw-ups!,4
303173,26-DEC-11,24-DEC-11,Med Amine,,fr,70.52.51.72,bertrandfrancine@sympatico.ca,14349482,000000122105074,5,4,,4
303714,24-DEC-11,23-DEC-11,Mohamed,,fr,69.157.225.64,jck1284@bell.net,14342276,000000122083096,5,5,rien,3
303715,24-DEC-11,23-DEC-11,Elyes,,fr,67.68.124.231,lgilbert3@sympatico.ca,14343574,000000122085293,5,5,non,5
303716,24-DEC-11,23-DEC-11,Houcem,,fr,70.30.231.114,d.dufort@sympatico.ca,14339618,000000122100664,5,5,"j'espère que tous les conseillers seront
comme lui
merci",5
303717,24-DEC-11,23-DEC-11,Stephanie,,fr,69.157.137.97,gparent004@sympatico.ca,14341366,000000122085693,3,3,une solution plus rapide aurait ete apprecie,4
303718,24-DEC-11,23-DEC-11,Manel,,fr,184.147.254.30,paquette496@sympatico.ca,14345514,000000122083256,4,5,"Communiquer avec employé du Québec, serait plus facile a comprendre.",3
303719,24-DEC-11,21-DEC-11,Jordan,,en,24.141.157.97,henry_68@sympatico.ca,14316902,000000122039287,3,1,"Your door to door sales people completely misinformed us about your satellite service.Your installation team did not show the first time, and your second team informed us that what your sales people told us was not even close to what could be done. Did not get the satellite package installed, and switched phone and internet to Cogeco. Cancelled internet service a couple of months ago and your rep said a modem return package would be sent out. Internet service was not turned off and a bill has been sent out even though I was told it was cancelled and did not receive package for modem return. When I called about the bill I was told that even though I was authorized to make changes on an account that is under my wife's name, you have since changed the policy without informing us and the only thing I am not allowed to do is cancel the service. It was my original intent to use Bell exclusively for all three services and I gave you first chance. Still have not resolved the internet problem but just want all this to go away. We have spent thousands of dollars over the years for you service and this is what we get. I would let you decide how I feel about Bell service but based on recent experiences unless I spell it out you would probably think you are doing good, you guys really need to get you act together or I suggest you all start applying to your competition for jobs. If that is not clear enough, you really messed up on multiple  occasions and have lost a long term customer.",2
303720,24-DEC-11,17-NOV-11,Mohamed Sabry,,fr,174.92.187.211,beaucagebarriere@bell.net,14002316,000000121312511,1,3,Paramètre trop stricte de la compagnie le gas fait ça job j'avais un problème intermittent à toute les fois qu'on appelle il faut qu'on recommence toute les même question très longue j'ai expliquer que j'ai un dossier déjà ouvert et il ne m'écoutait pas il falais absolument passe par toute ces question j'ai du parler au superviseur après une très très longue discutions très désagréable ,3
303721,24-DEC-11,23-DEC-11,Dennis,,en,70.50.186.69,golfguy72@sympatico.ca,14341330,000000122088654,4,,fix my bill proper have had to call about bill problem every month since july because of error on all my bills each rep says fixed next month same thing and to the point if i didnt need phone right now for lawyers and people to contact me i would probally be switching to another company,1
303722,24-DEC-11,13-DEC-11,Ashok,,en,67.70.2.52,mharrigan1@sympatico.ca,14239192,000000121869938,4,5,"There should be better communication between divisions of Bell While the support worker was great in getting my modem working he couldn't access information as to why I was sent new modem. We have experienced this when dealing with Bell before about satelitte, land line and mobile phone we cannot talk to one person about all our accounts",4
303723,24-DEC-11,23-DEC-11,Khouloud,,fr,70.48.68.74,julieRazz@sympatico.ca,14342872,000000122083822,4,4,"j'ai essaye avec le chat sur direct sur l'ordi mais on a ete deconnecter. Le chat est long et ne fonctionne pas bien. ensuite j'ai telephoner et on a regler le problem toute suite. Ce que je ne comprend pas est que ca fait au moin 5 fois qu'on me deconect avec bell et que je suis obliger de reconfigurer tout les ordinateurs de la maison ainsi que les telephone, ipad et imprimente. c'est un travail de 1/2 journee pour tout faire ca. c'est plate. j'ai vraiment le gout de changer de service...",
303724,24-DEC-11,22-DEC-11,Bochra,,fr,70.49.112.185,pierre.rousseau005@sympatico.ca,14334150,000000122062029,5,5,rien de plus,5
303725,24-DEC-11,23-DEC-11,Nizar,,fr,76.69.231.163,ibou01@sympatico.ca,14341826,000000122091393,5,5,,5
303726,24-DEC-11,23-DEC-11,Ronald,,en,184.148.188.140,jwpmbro@sympatico.ca,14342906,000000122082772,4,4,not allowed these things to happen in the first place. And not advertise faster speeds than your equipment is capable of delivering,2
303727,24-DEC-11,23-DEC-11,Jose,,en,74.14.63.218,julie.hagerman@sympatico.ca,14342866,000000122087610,5,5,wait times,5
303728,24-DEC-11,23-DEC-11,Edwin,,en,70.24.113.217,rgibb2@sympatico.ca,14346284,000000122087016,5,5,"Nothing, rep was knowledgeable, polite and willing to assist.

Thank you Erin! ",5
303729,24-DEC-11,23-DEC-11,Melvin,,en,184.144.109.138,ukuboo@sympatico.ca,14348128,000000122098039,2,1,"BELL might have been more accommodating!...My 92 year old mother (a lifelong Bell customer...)  made an honest mistake with making calls to me overseas, believing that she was on a low long distance rate, as she had been in the past... receiving her $265 bill nearly killed her.  She is of limited means and diminished memory and the offer of a $50 credit, while appreciated, went nowhere in increasing our love for Bell;  a one-time dismissal of that month's charges would be deeply appreciated;  as you can see from my mother's account, this sort of request has never been made before, and won't be again... hoping for a more successful resolution, I await your response    uku vastopa",2
303730,24-DEC-11,16-DEC-11,Latregan,,fr,184.151.127.132,annie.latour@sympatico.ca,14268886,000000121946074,4,4,,4
303731,24-DEC-11,23-DEC-11,Johanna,,en,174.95.68.243,richard.bristow@sympatico.ca,14346308,000000122096861,4,4,,5
303732,24-DEC-11,23-DEC-11,Mohammed,,en,70.52.231.198,rlsa48@sympatico.ca,14346410,000000122100619,5,5,,4
303733,24-DEC-11,23-DEC-11,Asma,,en,69.156.31.124,michaelpapadouris@sympatico.ca,14344732,000000122083250,5,5,Everything was good,5
303734,24-DEC-11,22-DEC-11,Moncef,,fr,184.145.150.10,claude.avoyne@bell.net,14327344,000000122063351,4,4,JE DIFFÈRE MA RÉPONSE. JE DEMEURE PRUDENTE DANS MES COMMENTAIRES.,3
303735,24-DEC-11,23-DEC-11,Sylvie,,en,70.29.94.102,njeronimo@sympatico.ca,14345282,000000122087423,5,5,Have Sylvie teach the call centre persons in India how to be receptive and professional as she was.  Or keep the call centre in Canada where Canadians help Canadians with Canadian products.,5
303736,22-DEC-11,21-DEC-11,Padmanaban,,en,76.64.39.141,marav@bell.net,14319710,000000122041613,5,4,,5
303737,22-DEC-11,16-DEC-11,Anis,,fr,216.58.79.253,cookietwin@sympatico.ca,14270220,000000121933244,5,5,,5
303738,22-DEC-11,21-DEC-11,Jose,,en,70.48.197.168,lisa.berrie59@sympatico.ca,14319144,000000122048737,2,3,"I could write a book, but dont have the energy.  I have cancelled all of my bell accounts, with exception of cell phone as I am locked in for another year",1
304235,22-DEC-11,21-DEC-11,Noureddine,,fr,174.88.178.125,sadoun.belanger@sympatico.ca,14322738,000000122056122,4,5,Rien. C'est parfait,5
304236,22-DEC-11,21-DEC-11,Dilli,,en,72.187.255.201,adie09@bell.net,14311962,000000122049405,5,5,"Very difficult to speak to a live technician! The fellow that I had was the best. He was very knowledgable, and efficient. I am not techie and he did not make me feel stupid. He provided excellent customer service  ",5
304237,22-DEC-11,21-DEC-11,Monica,,en,70.26.45.184,saccucci@sympatico.ca,14322728,000000122055698,5,5,,4
304238,22-DEC-11,21-DEC-11,Khaled,,fr,70.52.21.43,anh-dung.ngo@sympatico.ca,14312428,000000122056138,1,1,"meilleur personnel technique ayant meilleur capacité pour diagnostiquer des problèmes et meilleur connaissance relative à votre système internet ainsi qu'aux outils de sécurité de votre système. Heusement pour moi, c'est mon gendre qui est aussi un de vos clients qui m'a dépanné à la place du conseiller de Bell qui a sauté sur une mauvaise conclusion que ma carte de réeau wifi est défectueuse. Le problème est que Bell a mis le filtre MAC qui empêche l'accès à mon réseau de wifi. Il faut tout simplement enlever l'option automatique de ce filtre. Et pourtant j'ai bien expliquer à votre conseiller que mon laptop a détecté mon réseau wifi qui montre une excellente intensité.",5
304239,22-DEC-11,21-DEC-11,Rowena,,en,70.52.23.109,r.salame@sympatico.ca,14321874,000000122038139,5,4,"The accounting department could have read your offer, in my file, and saved my time and agrevation. ",4
304240,22-DEC-11,21-DEC-11,Prem,,en,70.30.57.95,murval6@sympatico.ca,14320828,000000122039095,5,5,,5
304241,22-DEC-11,20-DEC-11,Jose,,en,74.12.16.159,ss.allison@sympatico.ca,14310664,000000122013738,5,5,,4
304242,22-DEC-11,20-DEC-11,Jhon,,en,74.14.19.55,kerr5@sympatico.ca,14308390,000000122016716,5,5,,5
304243,22-DEC-11,21-DEC-11,Ben Rejab,,fr,174.92.171.34,jvaliquette1@sympatico.ca,14318338,000000122054522,4,5,Rien ,5
304244,24-DEC-11,23-DEC-11,Arthur,,en,70.50.152.222,r.woods@sympatico.ca,14346068,000000122084947,5,5,,5
304245,24-DEC-11,22-DEC-11,Victor Gabriel,,en,69.157.118.27,nihal.silva@sympatico.ca,14333570,000000122061589,5,5,"To make things easier for people like me, who are not so familiar with computer technolodgy.You guys just went ahead and stopped my internet access for almost three days,and no matter what I did to recover it,everything failed !! So, my last resort was to telephone you( I hate doing that because you guys put me on 'hold'for a long time ) Next time when you guys think that I have a problem with my internet account, spam mail or anything at all,Please have the common courtesy of letting me know either by an Email or by phone instead of just Stopping All access to my account ! ( After all,You are the Great BELL CANADA, The best in the world !) So You got to maintain that Great Name.Thank You ",5
304246,24-DEC-11,22-DEC-11,Melinda,,en,76.70.64.72,debbie.olea@sympatico.ca,14327896,000000122060804,5,5,everything was great,5
304247,24-DEC-11,23-DEC-11,Imen,,fr,67.68.120.202,paul.savard@sympatico.ca,14345622,000000122081645,5,5,"Rien de plus, j'avais un bris de matériel au niveau de mon router et on m'a expédié très rapidement par PUROLATOR un nouveau bloc d'alimentation. J'ai très apprécié cette rapidité de service.  ",5
304248,24-DEC-11,23-DEC-11,Sujay,,en,76.64.97.88,bstammle@sympatico.ca,14338850,000000122086014,4,4,"good tech. knowlege
hard to understand questions from tech.",4
304249,24-DEC-11,23-DEC-11,Nouha,,fr,206.172.128.44,brassardp@sympatico.ca,14338776,000000122088756,3,2,"La première fois j'avais parlé à cette technicienne, j'ai trouvé qu'elle n'avait vraiment pas une belle approche client.  Elle était bête et impatiente.",3
304250,24-DEC-11,22-DEC-11,Justin,,en,70.53.111.232,shirlee922@bell.net,14335586,000000122060635,5,5,Nothing,5
304251,24-DEC-11,23-DEC-11,Ajay,,en,70.52.217.122,heather.chong058@sympatico.ca,14341602,000000122086674,5,5,,5
304252,24-DEC-11,23-DEC-11,Jose,,en,174.89.126.128,roger.smith2@sympatico.ca,14346524,000000122088550,4,4,"I purchased a new computer and after many hours of installing all of my data and programs I discovered a continuous clicking on the speakers. After I tried everything, with no luck. I returned the computer for an exchange as they were unable to identify what was causing the problem. 
I started the setup and installation on the new computer all over again and this time checked the sound after I installed each program. When I installed my Bell security system, the clicking started. I contacted your Technical help line. After uninstallig and reinstalling the software, Jose in your help center was finally able to stop the clicking by removing the Bell Internet Security Advisor from the startup menu.  All in all, this problem with your BISA software, was an expensive and time consuming experience not only for me but also the store who exchanged the computer. I hope this will give you a sense of urgency to fix the problem before other customers go through the same frustrating experience. I must say however, that Jose was very understanding, helpful and obviously knowledgable....I appreciated his help. Now it's time for your techies to do their job!   ",3
304253,24-DEC-11,22-DEC-11,Ganesh,,en,70.27.134.48,neilaine@sympatico.ca,14333480,000000122073413,2,2,"
have clearer lines when communicating. have better english language skills.",2
304254,24-DEC-11,17-DEC-11,Med Amine,,fr,174.91.217.180,trillenium@sympatico.ca,14287784,000000121957132,2,1,"Votre service smtp a changé récemment.  L'adresse de retour ne fonctionne plus et votre représentant dit que c'est comme ça.  Totalement inacceptable, je cherche présentement une solution de remplacement et vais annuler mon service Sympatico.  Bonne chance avec vos autres victimes.",1
304255,24-DEC-11,23-DEC-11,Makram,,fr,174.93.165.230,louisdesj@sympatico.ca,14343792,000000122083942,2,2,Écouter le client,2
304256,24-DEC-11,23-DEC-11,Philip,,en,184.147.4.224,johbar@sympatico.ca,14342656,000000122088426,5,4,MAKE SYMPATICO HAVE A SUPPORT IN CANADA,2
304257,24-DEC-11,20-DEC-11,Yves,,fr,70.30.159.45,clgirard@bell.net,14306496,000000122012371,4,5,,5
304258,24-DEC-11,23-DEC-11,Erick,,en,70.24.27.182,irene.koudys@sympatico.ca,14341912,000000122083887,1,2,Bell promised to call me back that day Dec. 23 around noon & no one ever called back.  My problem did not get resolved & I am somewhat disappointed with Bell as I am a Bell retiree & a faithful customer. I expect better service.,4
304259,24-DEC-11,20-DEC-11,Luis,,en,76.20.202.101,bakergc@sympatico.ca,14305944,000000122019158,5,5,"Absolutely nothing my recent experince was awesome and it was worth my time. 
Thanks for wonderful job that the customer service rep have done.",5
304260,24-DEC-11,23-DEC-11,Manuel,,en,70.24.104.7,cphillips77@sympatico.ca,14339532,000000122085095,4,3,,4
304261,23-DEC-11,22-DEC-11,Sana,,fr,70.49.62.188,andresabourin1@sympatico.ca,14325802,000000122063381,5,5,"Absolument rien
",5
304262,23-DEC-11,21-DEC-11,Sudheer,,en,99.230.100.180,ibukhari@sympatico.ca,14317124,000000122056141,5,5,,5
304775,25-DEC-11,24-DEC-11,Tara,,en,174.93.165.144,jfyankowski@sympatico.ca,14351886,000000122104277,5,5,Everything was perfect. My customer representative Tara was phenominal.  ,5
304776,25-DEC-11,24-DEC-11,Mohamed Sabry,,fr,65.94.191.94,jmcmeekin@sympatico.ca,14351960,000000122109707,5,5,tout a été OK,5
304777,25-DEC-11,24-DEC-11,Lor,,fr,65.94.4.88,edmcl1001@sympatico.ca,14350606,000000122106242,5,5,,4
304778,25-DEC-11,22-DEC-11,Eric,,fr,76.71.169.16,carobert@bell.net,14326968,000000122065194,5,5,,5
304779,25-DEC-11,22-DEC-11,Ibtissem,,en,184.144.189.70,dianeyvon@sympatico.ca,14328128,000000122059369,3,3,"She had a strong french accent and I had trouble understanding her.  I tried the english line and with all the crackling on the line and another strong accent I just hung up.
",3
304780,25-DEC-11,24-DEC-11,Yara,,en,74.12.48.142,jorviss@sympatico.ca,14352068,000000122113624,5,5,,5
304781,25-DEC-11,24-DEC-11,Jessica,,en,174.91.35.168,mg.apps@sympatico.ca,14353216,000000122107772,5,5,,4
304782,25-DEC-11,24-DEC-11,Jessica,,en,70.29.91.108,ins@sympatico.ca,14351582,000000122104585,5,5,nothing,5
304783,25-DEC-11,24-DEC-11,Naveed,,en,174.95.212.46,kwbrewer@sympatico.ca,14352438,000000122102559,5,5,,5
304784,25-DEC-11,24-DEC-11,Kanchumarthi,,en,70.31.20.240,delstay@bell.net,14350324,000000122108475,5,4,I can't think of anything...,5
304785,25-DEC-11,23-DEC-11,Moises,,en,184.144.61.232,btbunting@sympatico.ca,14338854,000000122090781,4,5,,5
304786,25-DEC-11,24-DEC-11,Sihem,,en,174.92.246.228,cvcar@sympatico.ca,14350116,000000122104232,3,3,,3
304787,25-DEC-11,23-DEC-11,Margaret,,en,70.27.57.196,wberseth@sympatico.ca,14348362,000000122088939,5,5,everything was quite fine,3
304788,25-DEC-11,24-DEC-11,Henry,,en,70.53.45.32,tonia.coffa@sympatico.ca,14355400,000000122108743,5,5,,4
304789,25-DEC-11,21-DEC-11,Mauricio,,en,69.156.6.59,lucanhydes@sympatico.ca,14319404,000000122057580,5,5,,4
304790,25-DEC-11,23-DEC-11,Aguibou,,fr,70.29.244.205,yvon.lefebvre@sympatico.ca,14348648,000000122090952,4,4,,5
304791,25-DEC-11,24-DEC-11,Fourat,,fr,77.127.32.7,plourde.cyr@sympatico.ca,14354040,000000122111589,4,5,Non,5
304792,25-DEC-11,24-DEC-11,Oscar,,en,76.68.95.164,shelly.duncan@sympatico.ca,14354834,000000122106386,5,5,,5
304793,25-DEC-11,22-DEC-11,Yves,,en,76.71.155.165,alnoor.macklai@sympatico.ca,14325690,000000122067430,5,5,,5
304794,25-DEC-11,24-DEC-11,Kevin,,en,70.54.149.185,pettitp@sympatico.ca,14353938,000000122112447,5,5,,5
304795,25-DEC-11,24-DEC-11,Hayett,,fr,76.67.174.243,ebisson@sympatico.ca,14350588,000000122106088,5,5,le probleme a été résolu a mon entière satisfaction.,5
304796,25-DEC-11,24-DEC-11,Med Waheb,,fr,76.64.248.233,picard1@bell.net,14353972,000000122111485,5,5,rien,5
304797,25-DEC-11,23-DEC-11,Catherine,,en,70.49.245.183,Maricharb@bell.net,14337454,000000122087823,5,5,call sound quality was not good - difficult to understand rep,5
304798,25-DEC-11,20-DEC-11,Gregory,,en,70.27.190.3,hxp625@sympatico.ca,14307740,000000122016178,3,1,My bell internet promotion is still not applied to my account.,
304799,25-DEC-11,20-DEC-11,Denis,,en,70.27.190.3,hxp625@sympatico.ca,14307742,000000122014483,3,1,My bell internet promotion is still not applied to my account.,
304800,25-DEC-11,24-DEC-11,Slah,,fr,174.89.87.59,mommysoleil@sympatico.ca,14353422,000000122104046,5,5,rien tout a ete parfait,5
304801,25-DEC-11,24-DEC-11,Jeff,,en,70.27.190.3,hxp625@sympatico.ca,14351524,000000122112282,3,,My bell internet promotion is still not applied to my account.,
304802,25-DEC-11,23-DEC-11,Majdi,,fr,74.15.203.245,henri.roussin099@sympatico.ca,14341656,000000122091640,5,4,Le service a été excellent,5
304803,25-DEC-11,23-DEC-11,Gopi Rathinam,,en,204.101.237.139,family.carr@sympatico.ca,14340656,000000122086119,4,2,I don't think it's fair that people without access to cell phones have to.wait for 24 or 48 hours to resolve a problem that would only take 3 minutes with a cell phone.,5
304804,25-DEC-11,21-DEC-11,Jonathan,,fr,184.144.242.180,n.devarennes@sympatico.ca,14320876,000000122054977,4,1,"Envoyer le personnel adéquat sur les lieux pour constater et réparer.
Je crois que Jonathan a fait ce qui lui était possible de faire le 21 déc.2011.
N'eut été d'un de vos employé qui a démontré un dévouement hors du commun en se présentant chez moi avec la ferme intention de réglé la situation le 24 et le 25 décembre 2011, je crois que mon problème n'aurait pas été réglé. Je tiens à remercier André Roy pour son dévouement.
J'ai aussi l'intention de contacter Bell pour demander une compensation pour les inconvénients que cette situation nous a causé, compte tenu que nous avons été hors service 6 jours. Pas de téléphone, pas d'internet, mon système d'alarme intrusion et incendie n'était plus relié à la centrale d'urgence. Je crois que vous visualisez la situation.
Je continu de croire que Bell est une grande entreprise mais vous devriez revoir la disponibilité de vos effectifs sur le terrain. ",4
304805,25-DEC-11,22-DEC-11,Dilip,,en,70.26.39.151,sheikhakhter@sympatico.ca,14335544,000000122076238,5,5,"keep words with customer
thanks",4
304806,25-DEC-11,23-DEC-11,Seshadri,,en,184.151.127.160,gelowitz@sympatico.ca,14341086,000000122092854,3,1,shown up for 2 scheduled appointments.  Our service is still not fixed and we are switching to Rogers.,1
304807,25-DEC-11,23-DEC-11,Marcos,,en,174.89.56.44,nickyleblanc@sympatico.ca,14345218,000000122088094,5,5,,5
304808,25-DEC-11,24-DEC-11,David,,en,65.92.50.8,carolrossman@sympatico.ca,14349786,000000122102775,5,4,"the first technician on the phone read from his script and fortunately realized the problem was outside his ability.  I find the first line of contact is most annoying, since knowledge is always limited and the script is annoying.  The next technician, Kissly, was fabulous. My evaluation is based on her help.",5
304809,25-DEC-11,14-DEC-11,Pascal,,en,184.151.115.81,nelsport@sympatico.ca,14252334,000000121893602,3,,?,4
304810,25-DEC-11,24-DEC-11,Lor,,en,67.71.6.154,sharon.vangalis@sympatico.ca,14354812,000000122104421,5,5,Can't think of anything.,5
304811,25-DEC-11,23-DEC-11,Jose,,en,70.54.8.25,peter.lafleur@sympatico.ca,14345754,000000122099610,4,5,,5
304812,25-DEC-11,24-DEC-11,Srinivasan,,en,70.27.135.243,bette.simpson@sympatico.ca,14349488,000000122105665,5,5,,5
304813,25-DEC-11,16-DEC-11,Harjeeth,,en,74.14.49.220,walpop1@sympatico.ca,14278694,000000121945721,1,1,send a qualified tech. next time.,4
304814,25-DEC-11,25-DEC-11,,,fr,174.92.169.114,,,,3,2,"m'aider a installer le service de securite et le reseau sans fil
",5
304815,25-DEC-11,24-DEC-11,Karen,,en,65.92.79.180,dave.landles@sympatico.ca,14350232,000000122107654,5,5,nothing.Great job Bell team!,5
304816,25-DEC-11,24-DEC-11,Ashwini,,en,70.27.168.192,g.fowler@sympatico.ca,14350986,000000122106140,5,5,,5
304817,25-DEC-11,23-DEC-11,Med Amine,,fr,184.144.176.223,pierre.smith3@sympatico.ca,14345854,000000122096251,5,5,"Rien tout a été parfait,réponse adéquate,la personne qui a répondu était d'une gentillesse et était très compréhensif à notre égard",5
304818,25-DEC-11,23-DEC-11,Mohamed Ali,,fr,76.67.142.64,michel.blanchette20@sympatico.ca,14344738,000000122088874,5,5,,5
304819,26-DEC-11,21-DEC-11,Michael,,en,174.88.50.109,soobrian@sympatico.ca,14323406,000000122043510,5,4,You are doing great,5
303174,26-DEC-11,24-DEC-11,Hema,,en,70.31.93.177,johnjomorgan@sympatico.ca,14352038,000000122107919,3,1,still don't have access to new ipad as I don't know my password and it was not available. very limited computer knowledge so I'll need an IT guy to contact Bell,4
303175,26-DEC-11,23-DEC-11,Lisa,,en,76.68.22.10,ebcor@bell.net,14340350,000000122084070,5,5,nothing,5
303176,26-DEC-11,19-DEC-11,Melvin,,en,64.251.74.83,rishi@sympatico.ca,14303534,000000121992771,4,4,I requested an e-mail confirming that my long time dial-up e-mail address be migrated to4G on Bell Mobility so I could continue to use it - as I run my business on this address and losing it would cause me major problems. The assistance offered by a person who I thought called himself Blake when I dealt with him his assistance was superb. To make it exceptional all I require is a confirming e-mail telling me my e-mail address will remain rishi@sympatico.ca when I complete my migration to internet communication using the 4G stick.,5
303177,26-DEC-11,25-DEC-11,Niyaz,,en,76.66.164.252,jet51@bell.net,14358330,000000122119644,5,5,Very professional and informative.,5
303178,26-DEC-11,21-DEC-11,Jdey,,fr,76.68.201.225,monicalali@bell.net,14320650,000000122042154,4,3,"Mon problème qui est de rester connecté au réseau sans fil lorsque je me déplace dans la maison est partiellement résolu car on vient de m'apprendre à me rebrancher lorsque la déconnection survient. J'aimerais toutefois que la connection soit assez stable pour que je n'aie pas à me reconnecter à tout moment! Ça, ce serait la vraie solution, surtout après de nombreux appels pour ce même problème.  ",3
303179,26-DEC-11,23-DEC-11,Juan,,en,70.76.199.36,doll_dickens@sympatico.ca,14340154,000000122094815,4,4,"What exactly caused my e-mail to shut down so I can take preventative measures
",4
303180,26-DEC-11,23-DEC-11,Cecile,,en,70.50.104.51,george.aprile@sympatico.ca,14341114,000000122096545,5,5,,5
303181,26-DEC-11,23-DEC-11,Aquiles,,en,70.50.104.51,george.aprile@sympatico.ca,14341116,000000122094905,5,5,,5
303182,26-DEC-11,24-DEC-11,Ana,,en,50.101.230.67,theburts9@sympatico.ca,14355300,000000122110524,1,1,,2
303183,26-DEC-11,25-DEC-11,Med Ali,,fr,67.70.100.237,mmd59@bell.net,14359550,000000122121247,5,5,rien de plus,4
303184,26-DEC-11,25-DEC-11,Franssesca,,en,174.95.14.19,tony.mistelbacher@sympatico.ca,14361002,000000122116381,4,1,"
teck was not informed of the problem cause",4
303185,26-DEC-11,17-DEC-11,Saoussen,,fr,70.26.188.80,gas_den@sympatico.ca,14282320,000000121961872,3,4,je ne sais pas.,4
303186,26-DEC-11,14-DEC-11,Alisia,,en,70.26.80.134,tony.puopolo@sympatico.ca,14255570,000000121889279,1,2,Be more helpful& knowledgeable.,2
303187,26-DEC-11,23-DEC-11,Asma,,fr,76.65.121.15,richardleblond@bell.net,14346324,000000122083130,5,5,,4
303188,26-DEC-11,25-DEC-11,Umesh,,en,50.101.253.161,paulandbarb@sympatico.ca,14359850,000000122121715,3,4,,4
303189,26-DEC-11,22-DEC-11,Saifuddin,,en,69.158.173.225,joseph.papazian@sympatico.ca,14330896,000000122079900,4,4,It took over an hour to resolve the issue.,4
303190,26-DEC-11,25-DEC-11,Med nejib,,fr,70.25.151.36,pierre.leclerc.com@sympatico.ca,14359950,000000122118773,5,5,parler + fort!!!,4
303191,26-DEC-11,15-DEC-11,Karen,,en,174.118.138.102,a.mtson@sympatico.ca,14256674,000000121928366,3,1,restored my internet connection,
303192,26-DEC-11,15-DEC-11,Luis,,en,174.118.138.102,a.mtson@sympatico.ca,14256676,000000121928324,2,2,restored my internet connection,
303193,26-DEC-11,23-DEC-11,Andrea,,en,70.29.33.69,iduchpet@sympatico.ca,14341846,000000122101603,5,5,Andrea was very helpful,5
303194,26-DEC-11,25-DEC-11,Elijah,,en,76.64.237.114,patriceliautaud@sympatico.ca,14359816,000000122118977,1,1,"Finding a solution to my connection problems, I am still waiting for a technician callback.",3
303195,26-DEC-11,24-DEC-11,Mehdi,,en,67.68.56.130,blaismi@bell.net,14349552,000000122112931,3,1,right hand does not talk to the left hand in your organization,2
303196,26-DEC-11,25-DEC-11,Shakeel,,en,64.228.139.11,wboughner2@bell.net,14361186,000000122117109,5,5,It was handled smoothly and precisely.  No improvement necessary,5
303197,26-DEC-11,21-DEC-11,Suzon,,en,76.69.86.226,j.a.minoughan@sympatico.ca,14317250,000000122042661,3,2,the person I spoke to did not have enough authority to resolve the issue.  I would recommend better training for persons dealing with the public.,4
303198,26-DEC-11,23-DEC-11,Radhika,,en,69.158.182.49,creights@sympatico.ca,14339562,000000122090606,2,1,I was VERY happy with your service on Dec.26th when my problem was FINALLY resolved. It took four days for me to get unblocked from my own email account. A resolution in a more timely manner would have improved the experience!,2
303199,26-DEC-11,21-DEC-11,Emylie,,fr,70.55.93.246,dprovanche@sympatico.ca,14315250,000000122048568,4,4,M'appeler pour m'offrir des forfait a das prix ou un rabais.,3
303200,26-DEC-11,21-DEC-11,James,,en,76.69.86.226,j.a.minoughan@sympatico.ca,14317252,000000122043508,5,5,"People like James should be recognized by Bell as Bell's bet assets.  Bell's caring, willing, capable and knowledgeable employees will guarantee Bell's customers loyalty.  If a customer feels appreciated why would we go to your competition?  Unfortunately, it is very seldom one can encounter a Bell employee like James.",5
303201,26-DEC-11,24-DEC-11,Ramzi,,fr,70.30.148.58,pbellavance@bell.net,14353898,000000122109316,5,5,,5
303202,26-DEC-11,25-DEC-11,Jordan,,en,184.146.142.139,r.revelo@sympatico.ca,14360062,000000122118806,1,1,"canadian tech support out of burlington, ontario was just lousy and rude , the second support out of india was very helpful",2
303203,26-DEC-11,25-DEC-11,Abdul,,en,184.146.142.139,r.revelo@sympatico.ca,14360064,000000122119425,5,5,,5
303204,26-DEC-11,09-JUN-11,John,,en,70.50.20.99,patnmurf@sympatico.ca,12267905,000000117699327,5,5,,5
303205,26-DEC-11,27-DEC-10,Christopher,,en,174.95.200.136,graham.skells@sympatico.ca,10464941,000000113936203,4,5,,4
303206,26-DEC-11,23-DEC-11,Syed,,en,76.64.95.98,ptwebb@sympatico.ca,14346012,000000122081632,4,4,,3
303207,26-DEC-11,25-DEC-11,Sajid,,en,184.144.129.64,gerald54@sympatico.ca,14357744,000000122118263,5,5,,4
303208,26-DEC-11,25-DEC-11,Eduardo,,en,67.70.128.90,kvandrish@sympatico.ca,14358804,000000122121357,3,2,"Followed through. After the rep gave me the password, we ended the conversation. It took me another hour to finally connect to the internet. I had to troubleshoot various issues until I resolved the problem.",2
303209,26-DEC-11,25-DEC-11,Neila,,fr,70.53.199.93,colette.lavigne@sympatico.ca,14356886,000000122115079,1,1,"Votre service à la clientèle est pourri.  Ils m'ont fait parvenir un fil que je recevrai sous peu.  J'ai eu beau expliquer à la représente au téléphone que c'était pas ca le problème, J'avais raison, ce matin, comme par magie internet fonctionait, sans nouveau fil.  J'en ai assez de tous ces mauvais services.  C'est pas la première fois que celà se produit.  Je m'attends à recevoir un dédommagement de votre pour tous les inconvénients que celà m'a causé, durant toutes ces années.",1
303210,27-DEC-11,04-DEC-11,Kanchumarthi,,en,184.147.35.82,jcames@sympatico.ca,14201592,000000121680634,5,5,,5
303739,24-DEC-11,23-DEC-11,Manel,,fr,76.64.115.120,nm2@sympatico.ca,14345296,000000122081461,1,3,"J'ai travailé comme technicien de niveau 2, malheureusement j'ai eu beaucoup de difficulté a convaincre cette technicienne a ce qu'elle transfert mon probleme au niveau 2 pour regler mon probleme de taux de réponse dégradé. Une meilleure écoute du client aurait ete mieux ! Un acces plus facile a un technicien de niveau 2. Les personnes du niveau 1 ne sont pas assez formées !",1
303740,24-DEC-11,23-DEC-11,Geoff,,en,174.92.96.154,trevor.tracey@sympatico.ca,14348046,000000122091795,5,5,Lower your prices for internet so your customers don't have to call in to complain about the much higher prices than those at Rogers.,5
303741,24-DEC-11,23-DEC-11,Mehdi,,fr,174.91.193.82,iyv@sympatico.ca,14341966,000000122090129,5,5,,5
303742,24-DEC-11,23-DEC-11,Brahim,,fr,76.64.115.120,nm2@sympatico.ca,14345294,000000122081693,3,1,On m'a demandé de débrancher mes telephones et voir ce que ca va donner plus-tard. Le niveau 2 est trop dur a joindre ! Le niveau 2 devrait etre plus accessible,2
303743,24-DEC-11,21-DEC-11,Greg,,en,174.88.0.173,klmayer@bell.net,14318700,000000122052646,4,4,,4
303744,24-DEC-11,23-DEC-11,Prem,,en,70.27.131.114,james.barrie@sympatico.ca,14342104,000000122091793,4,3,Nothing...I needed a new Modem so there was nothing else he could do until I receive the new one.,5
303745,24-DEC-11,22-DEC-11,John,,en,70.31.115.61,aunti-m@sympatico.ca,14326074,000000122073708,4,4,"prefer to discuss the problems with the techs here as opposed to India, there is a language problem",4
303746,24-DEC-11,22-DEC-11,Jhon,,en,69.158.101.101,karl.jendrika@sympatico.ca,14331172,000000122067606,5,5," There really isn't anything that I could complain or suggest. The person was curtious, knew his work completely, I could understand what he wanted me to do, even though I was not always on the ball on how, this he explained without any questional remarks. I know his name was John but I don't know his sir name, but he was good and as far as things go at the present the PC works fine. I am very pleased at the quick responce and repairs that were done. To the gentleman that did the work i say, thankyou vey much for a curtious and accurate responce and completion of the job at hand. To the company, he is one of your better choices for an employee that I have had to deal with in the years tat I have been with you, keep up the good work.
 
 Regards KJM Jendrika   ",5
303747,24-DEC-11,23-DEC-11,Tyrone,,en,65.95.188.75,probertmac@sympatico.ca,14345980,000000122095277,5,5,,5
303748,24-DEC-11,23-DEC-11,Vaishnavy,,en,65.95.24.79,sherylelackey@sympatico.ca,14347064,000000122083992,5,5,The representative who tried to help me before Vanaish had some difficulty. She need more training. i am an ESL teacher and I had difficulty understanding her speech.,5
303749,24-DEC-11,23-DEC-11,Grace,,en,65.92.175.215,andrea.saslove@sympatico.ca,14338024,000000122094667,5,5,,5
303750,24-DEC-11,23-DEC-11,Carolina,,en,184.145.130.230,winsor1@sympatico.ca,14348482,000000122098358,5,5,nil,5
303751,24-DEC-11,09-NOV-11,Ryan,,fr,76.68.173.175,leclerc.asselin@sympatico.ca,13923922,000000121132563,4,4,,4
303752,24-DEC-11,23-DEC-11,Akrem,,fr,174.91.249.156,myralbakhos@sympatico.ca,14345134,000000122100571,5,4,,4
303753,24-DEC-11,23-DEC-11,James,,en,69.156.97.166,willow.garden@bell.net,14348456,000000122088999,5,5,provided a written summary of what was said ... perhaps via email,5
303754,24-DEC-11,23-DEC-11,Adel,,fr,184.145.151.23,robert_turgeon@sympatico.ca,14346472,000000122100019,4,4,rien d'autre,5
303755,25-DEC-11,24-DEC-11,Naveen,,en,76.67.17.87,mmorgan@bell.net,14353402,000000122102356,2,2,"train/hire techs with better communication skills.              

The ""tech"" has no bearing on my overall opinion.",5
303756,25-DEC-11,24-DEC-11,Rahali,,fr,206.172.247.3,dianelabreche@sympatico.ca,14350410,000000122106927,4,4,"difficulté a entendre le représentant, mais il a été tres patient et répété plusieurs fois",5
303757,25-DEC-11,24-DEC-11,Cathrine,,en,174.92.123.204,r.m.lanche@sympatico.ca,14354150,000000122113490,5,5,,5
303758,25-DEC-11,24-DEC-11,Ronald,,en,74.14.1.68,cathy039@sympatico.ca,14349814,000000122107179,5,5,,4
303759,25-DEC-11,23-DEC-11,Yao,,en,174.89.46.6,lap.tran@sympatico.ca,14343400,000000122100952,1,1,"1. English language barrier 
2. DO NOT assure customer problem will be fixed if you don't know the root cause.
3. Why provide the service if you can back it up with tech support for trouble shooting
4. If the problem is repeated called in, DO something to fix it permanently rather than blame on wireless defective.",1
303760,25-DEC-11,24-DEC-11,Gopinath,,en,65.92.32.194,theobserver@sympatico.ca,14355320,000000122102385,4,3,"I dealt with three technicians over a two-day period. Their service was exemplary. What they were trying to solve  probably came about as a result of some young wipper snapper who decided that the customer didn't have a right to decide on what he or she does or doesn't want. 
I would highly recommend that you have a representative phone me up to hear what happened. Let's see if Bell really does care about their customers.
Hugh Fairney
519-651-0718",4
303761,25-DEC-11,20-DEC-11,Helenpearl,,en,70.30.24.65,merjean.kluwak@sympatico.ca,14309182,000000122014262,4,5,,5
303762,25-DEC-11,24-DEC-11,Med Wassim,,fr,70.26.191.21,christine.moreau@sympatico.ca,14349938,000000122111163,3,4,,4
303763,25-DEC-11,23-DEC-11,Kali,,en,65.95.189.26,mcgeejc@sympatico.ca,14344564,000000122087179,3,4,,4
303764,25-DEC-11,24-DEC-11,Mohamed Nidhal,,fr,70.55.101.44,adrien.picard@sympatico.ca,14348970,000000122107783,5,5,"Absolument rien, tout a été parfait.",5
303765,25-DEC-11,24-DEC-11,Hassen,,fr,174.95.97.157,clebeuf@sympatico.ca,14350008,000000122113356,5,5,,5
303766,25-DEC-11,24-DEC-11,Jean-Philippe,,en,65.95.220.198,scladman@sympatico.ca,14354718,000000122113006,5,5,Nothing.  The technician took control of my computer and resolved the issue very quickly ... much quicker than if I was talked through it and had to do it myself.  This is a good technique,5
303767,25-DEC-11,24-DEC-11,Marvin,,en,98.101.237.2,grant.sharon@sympatico.ca,14351222,000000122110847,5,5,,5
303768,25-DEC-11,24-DEC-11,Sofiene,,fr,69.159.182.193,bertsav@sympatico.ca,14349484,000000122109101,5,5,,4
303769,25-DEC-11,24-DEC-11,Deepthi,,en,184.147.125.23,markaren@sympatico.ca,14353018,000000122107130,1,1,"Say ""I don't know"" when you don't know.  Say ""I can't"" when you can't.",
303770,25-DEC-11,24-DEC-11,April,,en,67.71.150.211,sprattpack@bell.net,14355008,000000122105482,5,5,,4
303771,22-DEC-11,21-DEC-11,Ruth,,en,174.95.202.173,riporter@bell.net,14322222,000000122043784,5,5,Everything went smoothly and the service person was patient and that helped alot.,5
303772,22-DEC-11,21-DEC-11,Nes,,en,74.14.156.219,asifsani@bell.net,14312644,000000122044290,4,5,send sms or email alerts,5
303773,22-DEC-11,21-DEC-11,Bernard,,en,69.157.50.107,brsheehan@sympatico.ca,14313384,000000122049540,4,4,,4
303774,22-DEC-11,21-DEC-11,Khan,,en,174.93.115.82,dmw1@sympatico.ca,14315102,000000122038755,5,5,Nothing. The technician went above and beyond to solve my problem. Well done.,5
303775,22-DEC-11,21-DEC-11,Rowena,,en,64.231.87.156,j-k-s@sympatico.ca,14317240,000000122042236,4,4,,3
304263,23-DEC-11,22-DEC-11,Sulochana,,en,70.27.141.198,marysecyr@sympatico.ca,14332658,000000122061062,4,4,"I am still experiencing slow downs and when I tell my computer to shut down, I get an error message and that I have to either send it or cancel and go to Windows to find out what went wrong but it goes to shut down instead.",4
304264,23-DEC-11,22-DEC-11,Aroua,,fr,69.156.86.136,geocloutier@sympatico.ca,14329244,000000122064895,5,5,rien a ca que je sache,5
304265,23-DEC-11,21-DEC-11,Tracey D,,en,70.26.3.89,randykun@sympatico.ca,14321962,000000122037453,5,5,,4
304266,23-DEC-11,22-DEC-11,Paula,,en,70.48.217.123,russellfaubert@sympatico.ca,14335050,000000122076767,4,5,have a person answer the phone in the first place,5
304267,23-DEC-11,22-DEC-11,Jan,,en,174.93.11.222,j.geoffrey@sympatico.ca,14330068,000000122070270,1,1,Was told tech was on his way and never showed up.  The calls we made earlier in the week were even worse except for Pierre on Wed but the men from Phillipines were no help and sent wrong modem.  Totally unsatisfied.,1
304268,23-DEC-11,21-DEC-11,Hassan,,fr,70.30.207.72,joseph.brutus@bell.net,14318154,000000122056222,5,4,m'avertir avant de me laisser dépasser la bande passante,3
304269,23-DEC-11,15-DEC-11,Josh,,en,206.47.78.150,vandme@sympatico.ca,14267574,000000121927876,5,5,,4
304270,23-DEC-11,19-DEC-11,Pradheep Kumaar,,en,50.101.150.40,timmer19652@sympatico.ca,14304792,000000121995779,5,5,nothing,4
304271,23-DEC-11,22-DEC-11,Nagender,,en,65.94.122.130,ellen-les-varhelyi@sympatico.ca,14328596,000000122070379,4,3,"The problem is recurring frequently 
unable to open sympatico mail",4
304272,23-DEC-11,21-DEC-11,Khan,,en,99.199.62.79,karen123456@sympatico.ca,14318426,000000122035481,5,5,nothing,5
304273,23-DEC-11,22-DEC-11,Vijay,,en,69.159.4.31,kevin_vescio@sympatico.ca,14331294,000000122074981,5,5,Accent with english language made it slightly more difficult to understand however it was fine.,4
304274,23-DEC-11,29-NOV-11,Robert,,en,76.64.98.98,jsmarra@bell.net,14143760,000000121564022,4,4,,4
304275,23-DEC-11,22-DEC-11,Nayeem,,en,64.231.83.215,kjhowlett@sympatico.ca,14331378,000000122065679,3,2,"Stop using foreign call centres.  They cannot interpret our language variances and it wasted my time talking to someone who was not listening to what I was saying.  They work out of canned manuals and cannot think outside the box.  I've said it before & I will keep saying it until Bell listens.
",3
304276,23-DEC-11,22-DEC-11,Dan,,en,70.27.204.207,kevinmuskoka@sympatico.ca,14331302,000000122079072,5,5,Nothing your representative was excellent,5
304277,23-DEC-11,22-DEC-11,Rowena,,en,70.24.210.15,j.eastveld@sympatico.ca,14330064,000000122062109,4,4,,3
304278,24-DEC-11,23-DEC-11,Gregorio,,en,70.29.112.38,arew@sympatico.ca,14338204,000000122089654,4,4,"Explain that I was getting a new modem
Haven't upgraded before.",4
304279,24-DEC-11,23-DEC-11,Christine,,en,76.67.158.217,rose.mackie@sympatico.ca,14346582,000000122085180,5,4,Nothing,4
304280,24-DEC-11,21-DEC-11,Divya,,en,70.30.108.225,rae.griffiths@sympatico.ca,14321908,000000122057048,5,4,,4
304281,24-DEC-11,21-DEC-11,Saliou,,fr,174.92.232.249,sylvaintemp@bell.net,14323796,000000122051010,5,5,,5
304282,24-DEC-11,23-DEC-11,Priya,,en,184.147.232.27,srankine@sympatico.ca,14347310,000000122084799,5,5,,5
304283,24-DEC-11,22-DEC-11,Ivan,,en,174.91.11.66,billarscott@sympatico.ca,14326490,000000122072845,4,4,FURTHER EDUCATION ABOUT CHARGES FOR INTERNET ASSISTANCE,5
304284,24-DEC-11,21-DEC-11,Adam,,en,174.95.102.55,roland.chow@sympatico.ca,14322460,000000122049955,1,1,"1st of all, if you make a promise of having something resolved, make sure you go through with it. I was without internet on Thursday Dec 16th 2011, was promised back up and running on Monday Dec 19 2011. Internet was finally back on Friday Dec 23 2011 after phone calls upon phone calls. When I called on Friday to make sure i get a credit for the week I do not have internet access, I was first given the amount of $8 and change for credit. I spent over $60 per month on internet and $8 and change for credit? I had to question the issue to get $15.39 cr. That does even cover the inconvenience for the week. Eventually, only when I threaten to cancel Bell complete, that i was given the deal of Fibe 25 for half price for a year, something Bell has been advertising anyways, something I hardly consider a ""make up"" gift for loyal customer.  You tell me, am I supposed to be happy and satisfied with Bell. All I can say is all this leaves a real bad taste. I am not going to hide, My name is Roland Chow and my b1# is b1ywrv46. Maybe someone real will read this and do something about it.     ",2
304285,25-DEC-11,24-DEC-11,Radhika,,en,65.95.8.210,jim.ironside@sympatico.ca,14351912,000000122109413,3,3,"Att:  John  Watson- we are not happy  at  all  with the  rates Bell  charges  us  for  our phone,internet and  TV,it is  outrageous and  a ripoff in our view and  we  plan to change  providers in 2012.We have  repeatedly asked Bell  to review  our account but to no avail.We dislike  very  much that we  have  to talk to 3  different  dept's  and  bell staff for t he  3  services--  we  want  to talk to one  person about all three.You seem to manage  to put all 3  services  on one  bill  for  some  reason for  apparently  3  separate ""Empires""  inside  Bell. You have  outraged us  and  all your  customers  by  notifying us  in the  small print on a  recent invoice  that  all  three  services are being increased in cost by $2 EACH  in 2012  or  $72  per  year plus  tax.This  is  unaccepatable  to us  and  we  are  going to move  or  change.We get absolutely  nothing for  this increase  and  no explanation  from Bell.We view  Bell  as a  dishonest company  who did this to reclaim the  rebate  you had  to give back to  all  customers for  overcharging us as mandated by the  CRTC.
Linda and  Jim Ironside-- Waterloo,Ontario Dec.25/2011  519-886-3535.We took the  trouble  to respond.we are  certain that  neither 
 John Watson  or  anyone  else from Bell will bother  to respond  or  contact us.",1
304286,25-DEC-11,24-DEC-11,Abir,,fr,76.64.243.7,ghisceline@bell.net,14351114,000000122105433,3,2,,4
304287,25-DEC-11,23-DEC-11,Moez,,fr,174.88.160.24,simon50916@sympatico.ca,14347126,000000122095922,5,5,Éliminer l'acceuil faite par la boite vocale,5
304288,25-DEC-11,24-DEC-11,Armando,,en,64.231.51.105,bdhh@bell.net,14349430,000000122109607,3,3,,3
304289,25-DEC-11,24-DEC-11,Sharmila,,en,70.26.16.230,christine.geertsma@sympatico.ca,14349935,000000122103114,5,5,Nothing the women helping was terrific,5
304290,25-DEC-11,24-DEC-11,Yosimar,,en,65.95.6.16,sprakken@sympatico.ca,14355006,000000122107943,4,4,"Voice contact lost, was not asked to hold , other than that no complaints",4
304291,25-DEC-11,24-DEC-11,Chuck,,en,76.69.28.77,mike463@sympatico.ca,14353310,000000122113825,5,5,,5
304292,22-DEC-11,21-DEC-11,Dan,,en,70.53.117.37,bob_and_susan@sympatico.ca,14313182,000000122049844,5,5,Better troublrshooting skills from first level support.,5
304293,22-DEC-11,21-DEC-11,Edgar,,en,184.144.106.39,mt.mosky@sympatico.ca,14320788,000000122057439,5,5,,5
304820,26-DEC-11,23-DEC-11,Allaura,,en,74.198.9.208,ehitti@sympatico.ca,14340408,000000122082885,3,3,Provide some token of appreciation after fixing your own mistake,3
304821,26-DEC-11,24-DEC-11,Xenia,,en,70.29.6.178,annneil.gray@sympatico.ca,14349222,000000122108887,5,5,,5
304822,26-DEC-11,24-DEC-11,Zaid,,en,65.95.247.120,mstein37@sympatico.ca,14353508,000000122109113,5,5,,5
304823,26-DEC-11,22-DEC-11,Stephane,,en,76.70.52.239,mtustin@sympatico.ca,14333370,000000122078118,5,5,,5
304824,26-DEC-11,25-DEC-11,Mariem,,fr,70.55.53.213,fatimazinomeriem@bell.net,14357546,000000122118232,5,5,vu la concurrence bell a tout les moyens pour attirer et garder le monde avec bell en plus de faire les forfaits  ,5
304825,26-DEC-11,21-DEC-11,Koussay,,fr,76.68.201.225,monicalali@bell.net,14320648,000000122040703,5,5,Éviter de me facturer deux modems que je vous avais effectivement retournés,4
304826,26-DEC-11,23-DEC-11,Martine,,fr,67.68.150.175,joastp@sympatico.ca,14342616,000000122085306,1,1,envoyer un technidien chose qui n a pas ete fait,2
304827,26-DEC-11,23-DEC-11,Donia,,fr,67.68.150.175,joastp@sympatico.ca,14342618,000000122087751,1,1,vos representant en Tunisie ne sont pas efficace. je suis convaincu qu ila ne sont pas capable de se faire une juilli pour se mettre dans le cu,2
304828,26-DEC-11,23-DEC-11,Klai,,fr,69.156.218.127,mira2012@bell.net,14344844,000000122100100,4,4,,5
304829,26-DEC-11,25-DEC-11,Kaouther,,fr,70.49.73.106,frederique.wion@sympatico.ca,14357624,000000122116948,3,3,"la technicienne a parfaitement résolu le problème relatif au modem et a vraiment tout essayer pour changer mon adresse principale qui actuellement est utilisée par une personne de façon abusive. Mais elle a échoué, car mon adresse principale est restée inchangée. Ce n'est pas de la faute de la technicienne, je le souligne car elle a installé le rescue logiciel et a vraiment essayé de faire le maximum.",5
304830,26-DEC-11,23-DEC-11,Drew,,en,65.93.176.175,bert.bacchus@sympatico.ca,14338540,000000122097788,4,4,,5
304831,26-DEC-11,24-DEC-11,Thitola,,en,69.158.181.45,marily_37@sympatico.ca,14352998,000000122112452,3,3,provided an alternate number,4
304832,26-DEC-11,23-DEC-11,Marc,,en,70.49.26.149,m.lynden@bell.net,14343966,000000122085084,5,5,,4
304833,26-DEC-11,25-DEC-11,Nizar,,fr,65.95.72.21,maryge@bell.net,14359282,000000122121026,4,4,,4
304834,26-DEC-11,24-DEC-11,Vijay,,en,74.15.55.114,dfperry@bell.net,14340008,000000122101818,5,5,Nothing.  This representative was great.,5
304835,26-DEC-11,23-DEC-11,Meriem,,fr,70.53.250.238,helenejalb57@sympatico.ca,14341634,000000122082910,3,1,"avoir vérifié tous les programmes internet ayant mon e-mail,
ex: MSN, Hotmail, Facebook, Skipe, Outlook Express...
Tous ces programmes demandent mon adresses e-mail pour ouvrir et ne fonctionnaient pas bien, et pas du tout pour certains.",3
304836,26-DEC-11,25-DEC-11,Ritwik,,en,174.93.48.176,terryshea@sympatico.ca,14360908,000000122119540,5,5,Really appreciated getting my connective problem resolved so quickly on Christmas afternoon!   Thank you!,5
304837,27-DEC-11,23-DEC-11,Hanen,,fr,70.55.112.76,albalyne@bell.net,14325594,000000122081125,2,1,"Il était tard pour vous et pour moi, résultat: je devrai formater mon ordinateur et j'ai tout perdu. Peut-être qu'avoir eu une réponse j'aurais pu au moins récupérer mes données mais je n'ai même plus de programmes ni de fichiers, il ne me reste que le Windows XP",3
304838,27-DEC-11,23-DEC-11,Karingula,,en,70.27.24.129,landddietrich@sympatico.ca,14343396,000000122090766,3,1,"The problem could have been fixed. I was told a technician was going to come to my house to troubleshoot the problem between 8am and noon. At 1pm I finally received a call stating they were fixing the problem from Bell's end.(Great way to spend the day of Christmas eve, waiting for someone to not show up)  The problem is not as bad as before but it is certainly not fixed.  My wife's opinion is that the technician didn't come out because it was on Christmas eve. The frequency of our intermittent connection issue is down from three times per hour to once a day, but we haven't been online as much as normal. ",2
304839,27-DEC-11,26-DEC-11,Zoubeir,,fr,70.30.170.123,dabea@bell.net,14363698,000000122125783,5,5,Rien d'autre,5
304840,27-DEC-11,26-DEC-11,Danny,,en,216.209.119.112,tom.wright@sympatico.ca,14371744,000000122127660,5,5,nothing,5
304841,27-DEC-11,26-DEC-11,Ahmed,,fr,70.55.93.132,ent.fabienperron@sympatico.ca,14364590,000000122133730,5,5,,3
304842,27-DEC-11,26-DEC-11,Kathy,,en,184.145.15.179,DellaBME@bell.net,14361432,000000122135583,4,5,,4
304843,27-DEC-11,26-DEC-11,Makram,,fr,184.162.197.120,s.dericquebourg@sympatico.ca,14370530,000000122122941,4,5,,4
304844,27-DEC-11,26-DEC-11,Med Anouar,,fr,67.68.198.204,michelelheureux@sympatico.ca,14368634,000000122122529,4,3,"je ne sais pas , mais j'ai continué à avoir des problèmes avec la connexion à internet",4
304845,27-DEC-11,26-DEC-11,Sondes,,fr,174.93.150.139,roger.parent3@sympatico.ca,14370320,000000122128317,3,2,Régler mon problème de courrier avec Windows,3
304846,27-DEC-11,26-DEC-11,Imen,,fr,69.159.181.150,claudero@sympatico.ca,14363412,000000122125811,5,5,"Je ne crois pas que vous puissiez faire mieux.
on ne change pas une formule gagnante.",5
304847,27-DEC-11,26-DEC-11,Jose,,en,74.12.144.212,jsobrian@bell.net,14366720,000000122136432,5,5,nothing,5
304848,27-DEC-11,26-DEC-11,Sofien,,fr,74.15.201.245,bob.maltais@sympatico.ca,14362674,000000122134166,5,5,,4
304849,27-DEC-11,26-DEC-11,Srinivasan,,en,76.64.195.3,boblo@sympatico.ca,14362706,000000122129406,5,4,,5
304850,27-DEC-11,26-DEC-11,Padmanaban,,en,70.50.23.211,chefed@sympatico.ca,14363234,000000122125376,5,5,The IT technician was superb,5
304851,27-DEC-11,18-DEC-11,Elmer,,en,69.159.13.41,jbooth@bell.net,14291740,000000121978360,1,1,the one thing that could have been done better was you could have fixed the problem!  our internet is still shit and has been all month.  we lived with it for a while then started complaining and it has not been fixed yet.  your service rep has been to our house 3 times with no success.  i am very upset with the service and am curently looking into other service providers.  ,1
304852,27-DEC-11,26-DEC-11,Mohd,,en,70.50.23.211,chefed@sympatico.ca,14363236,000000122123306,5,5,Very helpfull technician,5
304853,27-DEC-11,18-DEC-11,Gregory,,en,76.68.23.233,ma_scrocca@bell.net,14293056,000000121976281,4,4,,4
304854,27-DEC-11,26-DEC-11,Catherine,,en,74.12.181.222,robinwr@bell.net,14370278,000000122127045,4,4,,4
304855,27-DEC-11,26-DEC-11,Alfredo,,en,184.144.40.253,quilt@sympatico.ca,14369788,000000122136990,5,5,,4
304856,27-DEC-11,26-DEC-11,Jessica,,en,69.158.169.244,v.j.lanctis@sympatico.ca,14371930,000000122136799,5,5,Difficulty understanding the agent,5
304857,27-DEC-11,26-DEC-11,Mudilyar,,en,74.14.62.235,randbmiller@bell.net,14369872,000000122134247,5,5,,4
304858,27-DEC-11,24-DEC-11,Brahim,,fr,174.93.188.125,r.ouellet1@sympatico.ca,14354154,000000122107998,4,4,rien,4
304859,27-DEC-11,26-DEC-11,Sajid,,en,74.14.62.235,randbmiller@bell.net,14369870,000000122130093,4,4,,3
304860,22-DEC-11,20-DEC-11,Meriem,,fr,67.68.148.38,gaeman@sympatico.ca,14307292,000000122009902,5,4,,5
304861,22-DEC-11,21-DEC-11,Med Lassaad,,fr,67.70.78.68,fvjg@sympatico.ca,14316102,000000122047471,5,5,,5
303211,27-DEC-11,26-DEC-11,Aswathy,,en,69.157.51.169,j.s.mcf@sympatico.ca,14365876,000000122135423,4,4,,4
303212,27-DEC-11,26-DEC-11,Ali,,en,216.46.151.4,nperrin@sympatico.ca,14369212,000000122132043,5,5,absolutely nothing. Technician was kind patient and it took an hour to resolve very important that i had this blocked emal resolved yesterday.  I hope he sees a copy of this andyou are compensaing him appropriately Nancy,5
303213,27-DEC-11,26-DEC-11,Nizar,,fr,67.68.215.12,aziz.rahhali@sympatico.ca,14362228,000000122124871,5,4,Tout s'est bien déroulé,5
303214,27-DEC-11,24-DEC-11,Harathi,,en,69.158.182.144,antjiehalim@sympatico.ca,14349238,000000122113078,5,4,the technical support was helpful!. However I have had very unsatisfactory and frustrating experiences with bell when it comes to 'customer service',2
303215,27-DEC-11,26-DEC-11,Tyler,,en,184.146.78.39,kyote@sympatico.ca,14367170,000000122129163,5,4,,4
303216,27-DEC-11,26-DEC-11,Valarmathy,,en,142.217.227.36,sgbennett@sympatico.ca,14370878,000000122124237,1,1,technicians couldhave more experience dealing with dial-up issues--there are still some locations in canada where dail-up is the only option,1
303217,27-DEC-11,23-DEC-11,Kyle,,en,64.228.92.178,poteryhead@sympatico.ca,14345944,000000122088344,4,4,informed me about an extra charge for a modem so i would have had a choice.,3
303218,27-DEC-11,26-DEC-11,Salvador,,en,174.88.22.101,gunlin1@sympatico.ca,14365392,000000122128571,1,1,Clearly provide an email address upfront on your website so that I could email my questions to you rather than wait on the phone for someone who does not have a good command of English to serve me.,1
303219,27-DEC-11,26-DEC-11,Hency,,en,70.27.59.118,mgloedige@bell.net,14368546,000000122124268,5,5,nothing,5
303220,27-DEC-11,26-DEC-11,Marco,,en,74.12.116.208,ns.lefler@sympatico.ca,14369222,000000122136929,5,4,,4
303221,27-DEC-11,26-DEC-11,Afroze,,en,74.14.84.22,mary.dont@sympatico.ca,14368240,000000122137625,5,5,We`re good!,5
303222,27-DEC-11,26-DEC-11,Myriam,,fr,69.70.16.228,dore.claudette@sympatico.ca,14364246,000000122127685,4,3,"merci,pour sympatico,c'est réglé,mais pour hot mail,ça ne fonctionne pas encore.",5
303223,27-DEC-11,26-DEC-11,Amany,,fr,70.48.137.33,r.viau@sympatico.ca,14369816,000000122125135,4,,"Si lor de l appel du 29 octore, l agent avais fait ce qu il devait faire, je n aurais pas été charger pour la meme chose une 2ieme fois. On verras  bien si cette fois ce sera fait pour de bon. Je le verrai sur le ou les 2 comptes suivants. Il semble qu a tous les 2 mois on doit vous appeller, je pense serieuseent a avoir une ligne direct ou changer de fournisseur....,",2
303224,27-DEC-11,26-DEC-11,Mohammed,,en,174.91.82.119,karlvaartjes@sympatico.ca,14366886,000000122137062,3,,I had a very hard time understanding the operator,2
303225,27-DEC-11,26-DEC-11,Salvador,,en,174.95.60.232,walkerm@sympatico.ca,14372088,000000122132630,5,5,,5
303226,27-DEC-11,26-DEC-11,Madhu,,en,64.229.82.53,robertblondin@sympatico.ca,14370262,000000122136478,5,5,,4
303227,27-DEC-11,26-DEC-11,Dinesh,,en,174.91.82.119,karlvaartjes@sympatico.ca,14366888,000000122136335,1,,,2
303228,27-DEC-11,26-DEC-11,Keerthi,,en,70.31.79.5,bivancic@sympatico.ca,14362604,000000122128779,5,5,,5
303229,27-DEC-11,26-DEC-11,Madhu,,en,76.64.95.135,willie22@sympatico.ca,14372192,000000122126833,5,5,,4
303230,27-DEC-11,26-DEC-11,Ahmed,,en,70.31.66.25,kloftus@sympatico.ca,14367084,000000122128711,5,5,,5
303231,27-DEC-11,26-DEC-11,Mark,,en,76.64.41.204,twoputs@sympatico.ca,14371904,000000122132232,5,5,"From my experience, all 3 reps were very good and most helpful. ",5
303232,27-DEC-11,26-DEC-11,Tanveer,,en,174.91.137.242,barrymoore@sympatico.ca,14362352,000000122122379,1,1,Transferred the call to a techician that was more knowledgeable with technical issues.,1
303233,27-DEC-11,26-DEC-11,Souheil Kilani,,fr,76.67.191.42,guygis@sympatico.ca,14365408,000000122134943,5,5,rien tous ces fais parfaitement,5
303234,27-DEC-11,26-DEC-11,Will,,en,70.55.28.125,himself51@sympatico.ca,14365584,000000122127218,5,5,"Nothing. He was great.  Too bad your TV service people, Satellite, weren't as capable because they lost me as a customer. AND the guy was insulting. He could take lessons from your people.",5
303235,27-DEC-11,26-DEC-11,Moez,,fr,184.144.240.72,celinecout@sympatico.ca,14363136,000000122132661,5,5,"rien de plus, tout à fait complet",5
303236,27-DEC-11,26-DEC-11,Majdi,,fr,76.64.108.31,jacques.leblanc41@bell.net,14365942,000000122131435,4,5,rien c`etait parfait,5
303237,27-DEC-11,26-DEC-11,Nabil,,fr,70.55.86.228,ptessier44@sympatico.ca,14369762,000000122133719,1,1,"Je demandais de vérifier ma connexion parce qu'Internet n'entrait pas.
On voulait que je débranche entièrement mon modem, j'ai refusé parce que c'était trop loin derrière mon meuble et que ce serait très ardu de tout rebrancher...  là, j'ai dû attendre un long moment afin que le conseiller revienne pour me dire qu'il enverrait un technicien pour vérifier le réseau. J'ai ensuite revérifié moi-même pour me rendre compte que c'est la fiche murale qui n'était pas assez profondément enfoncée. 
Le conseiller aurait dû revoir avec moi le système de branchement car je venais d'installer un nouveau téléphone sans débrancher les autres fils de l'ancien tél...ni toucher à ceux de l'ordi.
Est-ce si difficile pour un spécialiste? 

Merci à vous en espérant que 2012 nous amènent de bons conseillers compétants.",3
303238,27-DEC-11,23-DEC-11,Wayne,,en,70.24.150.241,tom.giannoukakis@sympatico.ca,14347958,000000122082381,5,5,"the initial rep i spoke too was useless, i explained my billing issue to her about 5 times, then she transferred me to tech support for unknown reason! Tech support transferred me back to a billing manager (wayne). He was excellent and resolved my issue in a matter of minutes. 
The entire experience took about 30 mins until Wayne resolved.
thanks",3
303239,27-DEC-11,26-DEC-11,Hassen,,fr,74.12.247.95,marc.chan@sympatico.ca,14368010,000000122124983,1,1,"Mettre en place un support technique francais, qui est comprehensible, et SURTOUT arreter de nous transféré plusieurs fois il a fallu hier que je parle a 11 personnes, ce qui est completement ridicule!!!!!",1
303240,27-DEC-11,26-DEC-11,Moses,,en,174.89.65.101,jmutuchky@bell.net,14366434,000000122124372,5,5,nothing the bell rep was great. Keep up the great work.,5
303241,27-DEC-11,26-DEC-11,Padala,,en,64.228.92.71,magbluteau@sympatico.ca,14367936,000000122126214,5,5,,4
303242,27-DEC-11,26-DEC-11,Jdey,,fr,74.15.156.64,denyse.bisson@sympatico.ca,14364038,000000122124640,5,4,,4
303243,27-DEC-11,26-DEC-11,Anne,,fr,74.12.247.95,marc.chan@sympatico.ca,14368012,000000122124190,1,5,Finalement j'ai reussi a fermer mon compte apres avoir parler a 11 personnes et cette derniere personne a finalement ecouter ma demande qui etais de fermer mon compte...le problème chez bell est qu'il faut se desabonner pour etre bien servi ,1
303244,27-DEC-11,21-DEC-11,Lokeswaran,,en,174.95.140.167,christine.sweet@sympatico.ca,14314018,000000122042743,4,4,Nothing,4
303245,27-DEC-11,26-DEC-11,Vijay,,en,184.151.115.93,enzoc@sympatico.ca,14364594,000000122136331,5,5,No,5
303776,22-DEC-11,21-DEC-11,Celina,,en,167.92.126.10,tesin@sympatico.ca,14323972,000000122054820,5,5,"Note: superb services by Jose, and very, very poor services by Celina yesterday. Celina held me for an hour and half with her remote access and promissed to call once all done, but has just closet the log and never called. Unacceptable. Thanks Jose for your quick and professional services.
Anica",4
303777,22-DEC-11,21-DEC-11,Aprajit,,en,74.15.23.44,phalagian@bell.net,14321554,000000122051859,5,4,,5
303778,22-DEC-11,21-DEC-11,Christine,,en,74.15.204.197,michael-angelidis@sympatico.ca,14320356,000000122043499,5,4,lower your prices because there's lot of competition.,5
303779,22-DEC-11,17-DEC-11,Diego,,en,173.35.178.44,tml1fan@bell.net,14287710,000000121952904,5,5,,5
303780,22-DEC-11,21-DEC-11,Franssesca,,en,174.95.142.14,mervin.obrien@sympatico.ca,14320308,000000122046948,5,5,Service was great. The girl could speak English and understood exactly what we wanted.,5
303781,22-DEC-11,21-DEC-11,Suraj,,en,70.52.180.178,sheila.kaplan@sympatico.ca,14323114,000000122038094,5,5,,4
303782,22-DEC-11,21-DEC-11,Gregory,,en,70.30.57.250,dfcap@sympatico.ca,14314916,000000122051058,5,5,,5
303783,22-DEC-11,21-DEC-11,Abbey,,en,76.65.13.27,clarencegreen@sympatico.ca,14314104,000000122039627,3,,"it was very hard to communicate with
the representive",3
303784,22-DEC-11,21-DEC-11,Brittany,,en,70.48.252.62,scottbradfield@sympatico.ca,14322948,000000122043392,5,5,More authority for the first person you deal with.  Dealt with 3 different people.,4
303785,22-DEC-11,21-DEC-11,John,,en,174.92.80.58,karl.planinc@sympatico.ca,14318448,000000122056880,5,5,Keep up the good work,5
303786,22-DEC-11,17-DEC-11,Shinoj,,en,69.158.161.244,jgandhi@sympatico.ca,14283404,000000121953443,4,4,,5
303787,22-DEC-11,21-DEC-11,Silverious,,en,76.64.160.43,jonbon@sympatico.ca,14318130,000000122046632,5,5,absolutely nothing more  Our new modem was here in less than 24 hours!,5
303788,22-DEC-11,18-DEC-11,Hssen,,fr,70.31.210.216,richard_nicole@sympatico.ca,14294658,000000121971515,5,5,,5
303789,22-DEC-11,20-DEC-11,Mel,,en,76.69.66.147,muimui@sympatico.ca,14309460,000000122009172,4,4,Explain things in detail even i do not ask for it.,3
303790,22-DEC-11,20-DEC-11,Edwin,,en,70.26.20.218,easterly@bell.net,14306972,000000122009134,4,4,,5
303791,22-DEC-11,19-DEC-11,Marie-France,,en,70.49.240.79,jbos@bell.net,14300274,000000121986695,3,4,the fact i had to call a rep not asocciated to this problem just to get a number in which to get transfered 4 times then to be given the attitude on the phone that SHE didn't service that particular part of my service THANKS A BUNCH,2
303792,23-DEC-11,22-DEC-11,Maher,,fr,74.15.119.92,pboutin000@sympatico.ca,14333992,000000122074861,5,5,Absolument pas!,4
303793,23-DEC-11,22-DEC-11,Jean,,en,76.70.116.221,wfruehauf@sympatico.ca,14336942,000000122079027,4,4,"Prevent in the future the deletion of Inbox messages without my authorization.

The deletions happen thrice yesterday and inthe pact few days.",3
303794,24-DEC-11,23-DEC-11,Sheila,,en,50.101.89.21,npalmer6@bell.net,14345348,000000122092095,5,5,Nothing rep. was excellent.,5
303795,24-DEC-11,23-DEC-11,Achref,,fr,70.30.218.169,dore.larocque@sympatico.ca,14340200,000000122091007,5,5,"Rien de plus, vous avez répondu avec diligence, courtoisie et compétence,

Merci",5
303796,24-DEC-11,23-DEC-11,Adnan,,en,70.29.108.135,gailmifflin@sympatico.ca,14340984,000000122097823,5,5,Nothing!  ,4
303797,24-DEC-11,23-DEC-11,Juan Carlos,,en,71.101.0.61,rnhart@bell.net,14346432,000000122086627,3,1,You got me back on e-mail but you lost my original e-mail address of 20 some years and all my information in that e-mail which was rnhart@sympatico.ca.  This has caused a very big problem for me,2
303798,24-DEC-11,22-DEC-11,Carlos,,en,174.91.73.44,jane.bates@sympatico.ca,14330220,000000122067173,4,4,,5
303799,24-DEC-11,23-DEC-11,Charles,,en,76.70.114.167,r.franz@sympatico.ca,14346048,000000122100213,5,4,My internet problem is still not resolved - service is sketchy - in and out.,3
303800,24-DEC-11,23-DEC-11,Marie,,fr,76.65.161.164,familia.chamorro@sympatico.ca,14340638,000000122083993,5,5,,5
303801,24-DEC-11,23-DEC-11,Sarah,,fr,174.93.225.108,gpphaneuf@sympatico.ca,14341372,000000122099043,1,1,4 heures de pure perte de temps avec des gens techniquement limités,1
303802,24-DEC-11,23-DEC-11,Md Jihed,,fr,71.180.191.141,n05011@sympatico.ca,14345152,000000122089710,5,5,"Que j'obtienne la réponse avec le premier intervenant. Ça m'a pris la 3ième
personne avant d'avoir la réponse à mon problème. Je vous dirai si à la prochaine facture tout a été réglé.  ",4
303803,24-DEC-11,23-DEC-11,Haythem,,fr,174.93.225.108,gpphaneuf@sympatico.ca,14341376,000000122096757,1,1,"j'ai trouvé le problème moi même, ce fut très simple a régler je plains les gens qui ont le même problème que moi et qui appellent chez vous, j ai parlé a 7 ou 8 techniciens qui auraient du savoir quoi faire, élémentaire ",1
303804,25-DEC-11,18-DEC-11,Sofiene,,fr,70.26.190.94,boissewilliam@sympatico.ca,14289270,000000121971612,4,4,"
assez satisfait dans l'ensemble, mais j'aurais aimé que cela puisse se faire immédiatement, mais il m'a fallu attendre 48 heures avant de recevoir le fil me permettant de me relier de nouveau au système, tout semble bien fonctionner maintenant en espérant que cela ne se reproduira pas.  ",4
303805,25-DEC-11,23-DEC-11,Anne,,fr,76.64.240.224,spoonermr7@sympatico.ca,14347300,000000122093569,1,1,,1
303806,25-DEC-11,23-DEC-11,Samy,,fr,76.64.240.224,spoonermr7@sympatico.ca,14347302,000000122091713,1,1,,1
303807,25-DEC-11,23-DEC-11,Charles,,en,70.53.99.65,rogert43@bell.net,14346534,000000122084761,5,5,,5
303808,25-DEC-11,12-DEC-11,Lance,,en,64.231.85.187,roblewis@sympatico.ca,14227454,000000121851854,5,4,,5
303809,25-DEC-11,23-DEC-11,Jdey,,fr,184.145.188.82,carole.lalonde@sympatico.ca,14339026,000000122083556,5,5,,4
303810,25-DEC-11,24-DEC-11,Nawel,,fr,70.53.136.234,jaccar@bell.net,14351666,000000122102392,5,4,"Je receverai un nouveau bloc d'alimentation pour mon router lundi le 26-12, cependant la fiabilité de ce produit me surprend moin de 3 ans de vie, c'est un problème thermique (soudure). J'ai mis une chandelle sous le bloc d'alimentation et suis capable de vous répondre.",5
303811,25-DEC-11,24-DEC-11,Hency,,en,184.145.1.186,trevtris@sympatico.ca,14355456,000000122104178,3,4,Hency could have made sure that I was understanding what she was doing to fix the problem. At points she was a bit too quick for me to watch the sequence of steps needed to resolve the problem. ,5
304294,22-DEC-11,20-DEC-11,Elijah,,en,184.144.40.38,pottger@sympatico.ca,14309892,000000122019518,3,2,"Make certain all your reps have the same info.  I was given different info from 3 different reps and I have no idea why.
",4
304295,22-DEC-11,21-DEC-11,Marcos,,en,69.158.19.172,snowstorm1948@sympatico.ca,14323360,000000122037351,3,3,"Do what was originally promised....ie don't call and offer a service OUT OF THE BLUE....and then say, ""Oh I'm sorry but the technician wasn't booked!""  
That seems like a Dr. Overbooking but no way to service and then it backs up to keep PATIENTS...IE CUSTOMERS WAITING!
fini",3
304296,22-DEC-11,21-DEC-11,Selassi,,fr,96.21.177.11,sberger@sympatico.ca,14322904,000000122044674,4,4,"Je pensais n'avoir rien à payer du 28 n0v.11 au 6 déc. p.c.q.Vidéotron m'a dit , le 23 nov.11, qu'il s'occupait de Bell. Merci de votre écoute et pour la négociation de ma facture.",4
304297,22-DEC-11,21-DEC-11,Marouen,,fr,70.48.93.238,annie.jodoin@sympatico.ca,14312484,000000122057328,4,4,,4
304298,22-DEC-11,22-DEC-11,Kishore,,en,64.229.81.153,rocque.group@sympatico.ca,14322434,000000122058020,5,5,,5
304299,22-DEC-11,21-DEC-11,Lohith,,en,65.95.229.32,mandcs@sympatico.ca,14319674,000000122043074,5,4,"To be honest, the service was impeccable. The gentleman was courteous, patient and he communicated very well. I was relieved and happy with his help and the outcome.",5
304300,22-DEC-11,21-DEC-11,Armando,,en,76.68.81.184,rsoucie@sympatico.ca,14322577,000000122037186,1,1,"You should have continued trying to resolve the issue. You promised to call me back yesterday but did not. My problem isn't resolved. Your attitude is that it is a Mac Mail problem, which is ludicrous because: I cannot receive mail on two IMac computers, on my IPhone, or on my IPad, though I can retrieve it from Hotmail website. I had three separat e long sessions with you yesterday and two sessions with Apple. I am furious!!
Robert Soucie",4
304301,22-DEC-11,21-DEC-11,Marwa,,fr,74.15.157.129,chudon4@sympatico.ca,14314036,000000122042599,5,5,"J'aimerais savoir si c'est possible d'avoir un mot de passe pour alez a ma boite de courrier, presentementj'accede a mon courrier d'un clic sur outlook express.Mon arriere petit fils va surl'ordinateur pour jouer les jeux d'enfant et je craint q'uil ateigne la boite de courrier par inadvertance car il y a parfoisdes messages osé.
            c.Hudon",5
304302,22-DEC-11,21-DEC-11,Ahmed,,fr,184.146.244.231,allardfrancine110@sympatico.ca,14312222,000000122050751,5,5,parfait,5
304303,22-DEC-11,20-DEC-11,Rudolf,,en,70.30.27.246,sylviaj@sympatico.ca,14310818,000000122019502,5,5,,4
304304,22-DEC-11,21-DEC-11,Himanshu,,en,64.228.137.204,charlesedward@sympatico.ca,14313894,000000122040450,5,5,,5
304305,22-DEC-11,21-DEC-11,Souhir,,fr,174.93.148.138,Realise508@bell.net,14311746,000000122057035,1,1,meme si la dame a été tre patience elle n'avait pas la bonne réponse,3
304306,22-DEC-11,21-DEC-11,Arthi,,en,50.100.151.201,benoit_robin@sympatico.ca,14312980,000000122042149,4,4,there was a bit confusion with her speaking ,4
304307,22-DEC-11,21-DEC-11,Ruth,,en,96.243.160.6,wm.law@sympatico.ca,14324708,000000122049226,5,4,not much,5
304308,22-DEC-11,20-DEC-11,Manoranjith,,en,76.70.45.52,rgayton@sympatico.ca,14310102,000000122010361,5,5,,5
304309,22-DEC-11,21-DEC-11,Adam,,en,206.126.80.32,proston@sympatico.ca,14321790,000000122038180,5,5,one of my brst experiences in contacting you for service,5
304310,23-DEC-11,22-DEC-11,Hanen,,fr,67.68.72.238,dlamonde@sympatico.ca,14328206,000000122058570,5,5,Rien d'autre,5
304311,23-DEC-11,22-DEC-11,Sabrine,,fr,69.159.138.245,mlirette@bell.net,14333196,000000122058606,5,5,,5
304312,23-DEC-11,22-DEC-11,Seifeddine,,fr,74.58.147.168,stephanepelletier@sympatico.ca,14335898,000000122064428,1,1,"Trop long, vous auriez intérêt à  communiquer directement avec moi",1
304313,23-DEC-11,22-DEC-11,Alex,,fr,70.55.85.52,andrelac2@sympatico.ca,14325798,000000122065696,5,5,,5
304314,23-DEC-11,22-DEC-11,Mehdi,,fr,70.55.165.251,chatmo@sympatico.ca,14327188,000000122071625,4,4,"Engager un Québecois à la réception. 
J'avais de la difficulté à bien comprendre son français et ça me stressait.
Merci à Mehdi pour les efforts fournis à vouloir me répondre le mieux possible.",4
304315,23-DEC-11,21-DEC-11,Ana,,en,174.94.58.39,marpike@sympatico.ca,14319932,000000122045752,3,2,"Well, my internet has been working fine for a long time and now all of a sudden its not???",
304316,23-DEC-11,21-DEC-11,Amanda,,en,70.54.125.243,david-jenner@sympatico.ca,14314550,000000122042551,5,5,,5
304317,23-DEC-11,22-DEC-11,Denis,,fr,76.69.205.67,sborov@sympatico.ca,14335352,000000122060060,3,2,"Le préposé (très poli en l'occurrence) a supposé que c'était un problème de serveur, mais ne pouvait pas le confirmer avec certitude car il n'avait pas les outils nécessaires pour le faire. Par conséquent, il ne pouvait pas non plus me dire quand le service serait rétabli. Une  autre personne du service à la clientèle m'a rappelée plusieurs heures plus tard pour m'informer que le service était rétabli alors que ça faisait déjà quelquess heures que je l'avais remarqué qu'il l'était. ",3
304318,23-DEC-11,22-DEC-11,Dashrathan,,en,70.24.25.156,kclifford@bell.net,14331222,000000122073410,4,4,,4
304319,23-DEC-11,21-DEC-11,Sonia,,en,184.148.10.150,Michelle.Landry@bell.net,14311702,000000122048639,5,5,,4
304320,23-DEC-11,22-DEC-11,Ajay,,en,67.68.13.151,cvil88@sympatico.ca,14327562,000000122064092,3,1,"I would like to see my problem resolved. I can only download at 2 Mbps even though I upgraded my internet plan to the performance package, which promises up to 6 Mbps.",3
304321,23-DEC-11,21-DEC-11,Saleh,,fr,69.159.118.46,benoitlaflamme28@sympatico.ca,14312984,000000122050600,5,5,rien,5
304322,23-DEC-11,22-DEC-11,Arthur,,en,74.12.181.224,nicholline@bell.net,14333550,000000122059395,4,2,my wireless sevice is still failing it says DSL failure,3
304323,23-DEC-11,22-DEC-11,Gloria,,en,67.70.160.202,bunkman@bell.net,14326802,000000122077359,5,5,,5
304324,23-DEC-11,22-DEC-11,Gloria,,en,67.70.160.202,bunkman@bell.net,14326804,000000122077371,5,5,,5
304325,23-DEC-11,22-DEC-11,Julie,,en,174.95.66.126,sgaspard@bell.net,14335472,000000122067721,4,4,,4
304326,23-DEC-11,21-DEC-11,Giovanni,,en,174.92.165.34,marion.obrien@sympatico.ca,14319890,000000122047745,4,3,,4
304327,23-DEC-11,22-DEC-11,Armando,,en,70.54.113.93,derochie_j@sympatico.ca,14328040,000000122062261,1,1,Solve the issue or tell me why it wasn't done.,2
304328,23-DEC-11,22-DEC-11,Joe,,en,184.144.17.40,leomuzzin@sympatico.ca,14331736,000000122080461,5,5,it was all good.  your tech support is one of the reasons I like bell. ,5
304329,23-DEC-11,22-DEC-11,Diddharth,,en,76.69.66.79,lawrence.hill@sympatico.ca,14331654,000000122064389,4,5,Nothing.,5
304330,23-DEC-11,22-DEC-11,Himanshu,,en,70.27.126.186,fdallison@sympatico.ca,14328848,000000122063684,4,4,,4
304331,23-DEC-11,21-DEC-11,Ericka,,en,216.16.224.162,peer.lovell@sympatico.ca,14321468,000000122055870,5,5,,5
304332,22-DEC-11,20-DEC-11,Sonia,,fr,174.91.243.203,kipalog@sympatico.ca,14308438,000000122017740,3,4,J'ai eu internet seulement le 22 déc.2011,3
304333,23-DEC-11,22-DEC-11,Med Hedi,,fr,70.51.144.65,caroline026@sympatico.ca,14326996,000000122073364,5,4,,3
304862,22-DEC-11,22-DEC-11,Nandhini,,en,70.50.28.88,gmartel0102@bell.net,14316500,000000122058087,3,2,I had difficulty understanding your representative.  She has a very strong accent and speaks very fast.  Totally frustrating.,5
304863,22-DEC-11,21-DEC-11,Yosimar,,en,174.95.209.252,walex@bell.net,14324540,000000122053289,5,5,I can't think of one.,5
304864,22-DEC-11,21-DEC-11,Steve,,en,74.15.245.94,j-s.wellman@sympatico.ca,14317242,000000122044780,3,1,provide better internet service in rurual area. Will likely change provider.,1
304865,22-DEC-11,20-DEC-11,Shakeel,,en,74.15.56.29,bron4rick@sympatico.ca,14306194,000000122010887,4,4,Rep's accent made it difficult to understand at times.,4
304866,22-DEC-11,21-DEC-11,Hanene,,fr,74.14.32.202,col-mar@bell.net,14314184,000000122046702,5,5,"l. The person who I talk to,was very u

nderstandable and helpful    her name his HANAN        ",4
304867,22-DEC-11,21-DEC-11,Elmer,,en,174.92.113.79,d.ballantyne@sympatico.ca,14314350,000000122047040,5,5,,5
304868,22-DEC-11,21-DEC-11,Med Amine,,fr,74.14.185.96,dantr6@sympatico.ca,14314474,000000122049128,5,2,retrouver l'entente pris au prealable,4
304869,22-DEC-11,21-DEC-11,Franssesca,,en,70.48.68.240,ymunro@sympatico.ca,14324836,000000122047333,4,4,Nothing.  The lady was very helpful.,4
304870,22-DEC-11,18-DEC-11,Ines,,fr,67.68.117.214,droussel2@sympatico.ca,14290460,000000121968936,4,4,,4
304871,22-DEC-11,21-DEC-11,Myriam,,fr,67.68.116.23,carole.la@sympatico.ca,14313634,000000122057232,5,5,tOUT A ÉTÉ OK LORS DE CETTE APPEL ,5
304872,22-DEC-11,21-DEC-11,Elsy,,en,64.231.149.218,storminnorm@sympatico.ca,14323640,000000122047213,5,5,you did it all,5
304873,22-DEC-11,21-DEC-11,Pradheep Kumaar,,en,70.26.17.20,mike.lowe@sympatico.ca,14320446,000000122049020,5,5,Nothing -- great job. Very polite and patient rep. Thanks,5
304874,22-DEC-11,21-DEC-11,Hssen,,fr,76.69.228.182,mary.caza@sympatico.ca,14319984,000000122045725,5,5,je suis très satisfaite du service cela a été rapide,5
304875,22-DEC-11,21-DEC-11,Khan,,en,38.121.75.194,jeanwise@sympatico.ca,14317670,000000122035053,5,5,,5
304876,22-DEC-11,15-NOV-11,Elyes,,fr,70.50.244.248,m.boisvert@sympatico.ca,13983100,000000121265521,4,4,"Faire la réparation en Mars 2011 quand j'ai telephoner la premiere fois.
Cela a pris 5 apelles a Bell pour resoudre le probleme. ils ont changer la carte a la central et tout va bien pour l'instant. Sauf le soir quand Bell reduit la vitesse!",3
304877,22-DEC-11,20-DEC-11,Mudilyar,,en,67.70.16.243,cejuby@bell.net,14306370,000000122019154,5,5,nothing,5
304878,22-DEC-11,21-DEC-11,Rodrigues,,fr,70.53.212.14,myriam-christine@sympatico.ca,14320852,000000122053133,4,4,,4
304879,22-DEC-11,19-DEC-11,Saifuddin,,en,64.228.214.202,j.e.burrows@sympatico.ca,14300112,000000121996279,5,5,,4
304880,22-DEC-11,21-DEC-11,Jamel,,fr,184.148.216.115,servad@sympatico.ca,14323028,000000122057001,5,5,rien de plus,5
304881,22-DEC-11,21-DEC-11,Karingula,,en,174.89.29.171,chasweir@sympatico.ca,14313910,000000122049467,4,4,,4
304882,22-DEC-11,21-DEC-11,Dilli,,en,65.95.8.25,raetired@sympatico.ca,14321912,000000122043170,4,3,"The representatives that are currently responding to enquiries have been better in conversing with individuals.  Dilli requested that I allow control of my computer to be turned over to him to help solve my problems - which I concurred with.  I found however, that when he was finished - I lost the application for my digitial software program.  I resolved this issue by using a previous restore date and at this point the issue is resolved.  I would suggest that the technicians ensure that the computers are back to normal - not by restarting the computer but by shutting it down and then restarting to ensure all things are back to normal - including finger scanning. ",4
304883,22-DEC-11,13-DEC-11,Alex,,en,70.24.204.205,roger.albert@sympatico.ca,14241204,000000121860317,5,5,"be pro-active with people like me that has everthing with bell, tell me you even know, and make sure i get the best deals",5
304884,22-DEC-11,21-DEC-11,Mahrane,,fr,70.30.156.112,jean-marc.lacouline@sympatico.ca,14317600,000000122051384,5,5,,5
304885,22-DEC-11,21-DEC-11,Deepika,,en,174.88.40.136,awatta181@bell.net,14312708,000000122052671,5,5,,5
304886,22-DEC-11,20-DEC-11,Moncef,,fr,70.55.121.49,yanbonnelly@bell.net,14311306,000000122017840,4,3,il me manquait toujours de l'information malgré avoir parlé avec 2 département de facturation...,4
304887,22-DEC-11,21-DEC-11,Mel,,en,174.88.168.47,reboot1@bell.net,14322074,000000122034686,5,5,,5
304888,22-DEC-11,21-DEC-11,Marta,,en,50.100.151.201,benoit_robin@sympatico.ca,14312982,000000122042313,5,5,verry well understanding was working witting 10 minute,5
304889,22-DEC-11,15-DEC-11,Vijay,,en,66.153.158.8,hideakins@sympatico.ca,14260924,000000121927105,4,4,,4
304890,22-DEC-11,21-DEC-11,Jacob,,en,70.26.7.178,crerar@sympatico.ca,14314276,000000122053210,5,5,"Have more empowered Chat Line people. I tried them first. Not their fault, they don't have adequate authorization.

Reverse the above satisfaction levels for that one.",5
304891,22-DEC-11,20-DEC-11,Felix,,en,70.51.222.189,giansantes@bell.net,14307422,000000122011368,5,5,,5
304892,22-DEC-11,17-DEC-11,Romeo,,en,70.50.59.223,yourrealtor@sympatico.ca,14288200,000000121954925,5,5,nothing zia was fantastic kind caring and amazing and smart and he figured it out quickly and was so very kind and courteous  he  is amazing and you might want to give him a raise honestly he was fabulous,5
304893,22-DEC-11,19-DEC-11,Sowjanya,,en,65.94.56.126,det2004@sympatico.ca,14298548,000000121984932,4,4,,5
304894,22-DEC-11,21-DEC-11,Mourad,,fr,174.89.79.246,rh_19@sympatico.ca,14322148,000000122056900,4,4,"Nous signaler que nous pouvons avoir plus qu'un seul mot de passe: ex. un pour le compte avec sympatico, un deuxième pour le service sympatico. et un autre (troisième) pour les courriels.
Je lui ai fait part que son français était très bien compris....",4
304895,22-DEC-11,21-DEC-11,Wayne,,en,184.146.164.32,john-e-brown@sympatico.ca,14318026,000000122043607,5,5,,5
304896,22-DEC-11,21-DEC-11,Armando,,en,76.68.12.173,lynn12@bell.net,14319488,000000122052884,5,5,,4
304897,22-DEC-11,21-DEC-11,Juan Carlos,,en,64.229.94.173,gerryw@sympatico.ca,14316344,000000122044945,4,4,The technician could have spoken slower when giving specific instructions such as a code number,4
304898,22-DEC-11,21-DEC-11,Carolina,,en,74.15.93.181,ewilde@sympatico.ca,14315682,000000122057266,5,5,,5
304899,22-DEC-11,21-DEC-11,Mohamed,,fr,70.30.185.86,francois.millaire@sympatico.ca,14316016,000000122052765,4,2,l,3
304900,22-DEC-11,21-DEC-11,Sweta,,en,184.145.75.225,chull1@sympatico.ca,14314038,000000122037960,3,3,"Not much, it was a problem from

outside our house and we did not know

whom to contact.",4
304901,22-DEC-11,19-DEC-11,Rashika,,en,65.94.121.145,dianneeves@sympatico.ca,14298606,000000121983026,4,4,"Please have people with an accent slow down when they are speaking as sometimes it is very hard to understand , and very uncomfortable to keep asking them to repeat what they are saying",5
311150,04-JAN-12,03-JAN-12,Michael,,en,184.146.129.122,amturnbull@bell.net,14457978,000000122300520,5,5,"Nothing.  Michael was amazing.  He was thorough, proactive, detail oriented.  He resolved my issue and made sure that it would not come back.  He was also very pleasant to deal with -- good sense fo humour.  ",5
311151,04-JAN-12,03-JAN-12,Rabeb,,fr,70.52.7.75,alain412@sympatico.ca,14457754,000000122283942,5,5,,4
311152,04-JAN-12,03-JAN-12,Hsine,,fr,70.52.7.75,alain412@sympatico.ca,14457752,000000122290697,5,5,,4
311153,04-JAN-12,03-JAN-12,Hsine,,fr,70.52.7.75,alain412@sympatico.ca,14457750,000000122287610,5,5,,4
311154,04-JAN-12,03-JAN-12,Mohamed Sabry,,fr,76.64.248.202,lynnboivin@sympatico.ca,14466452,000000122308803,5,5,"tres peu d'attente, c'est parfait!",5
311155,04-JAN-12,03-JAN-12,Eduardo,,en,70.49.148.173,doughickey@sympatico.ca,14461272,000000122308854,5,5,"My call to Eduardo was to ""fix"" a problem likely caused by a download that I did based on instructions given to me earlier via a call to your Help Line. This time, rather than simply ""tell me what to do"", Eduardo ""took control"" of my 2 new laptops, deleted the prior dowloads, started all over again, and got me fixed. Essentially, my EARLIER call with a different technician was a waste of my time, and a waste of Bell resources. Eduardo was a life saver. Thanks to him, Bell was able to address my concerns.",5
311156,04-JAN-12,03-JAN-12,Serge,,en,70.27.22.147,kathy.ross@sympatico.ca,14465072,000000122296480,2,1,Person I spoke with on the phone didn't seem like he wss interested(Arnold was his name) Not very useful kept me waitning a long time,2
311157,04-JAN-12,03-JAN-12,Luis,,en,70.30.91.83,andrew_gardiner@bell.net,14458070,000000122286090,5,5,,4
311158,04-JAN-12,03-JAN-12,Romeo,,en,76.64.117.149,jross@bell.net,14464758,000000122283229,5,4,,5
311159,04-JAN-12,03-JAN-12,Jameel Jabri,,en,207.164.79.102,agboyle@sympatico.ca,14457668,000000122307209,5,4,,4
311160,04-JAN-12,03-JAN-12,Gaudenz,,en,74.12.184.170,hcottrill@sympatico.ca,14462950,000000122303444,1,1,"Number 1, have your phone reps speaking English !  Secondly, have them know what they are doing !  At this point I probably would not recommend Bell, the customer is entitled to have English speaking reps trying to resolve internet, issues.",1
311161,04-JAN-12,03-JAN-12,Bryan,,en,74.14.213.157,b.shore@sympatico.ca,14458462,000000122292333,4,2,"I had called because my internet does not work all the time at the back of my apartment. When I spoke to Bryan, it in fact seemed to be working, (as it had been when the technician who installed the modem here left). But it is inconsistent, and often does not work.  Bryan did his job well, but I still have the remaining problem of my connection being fickle.  I will call Bell again today to try to have this resolved. But to answer this question, there would have been nothing Bryan could have further done at that time.",4
311162,04-JAN-12,04-JAN-12,Seshadri,,en,70.51.109.55,gary.virginia.weir@sympatico.ca,14462282,000000122309128,2,1,"i would like a technician who actually understands things, rather than just blindly following certain procedures",2
311163,04-JAN-12,03-JAN-12,Med Aymen,,fr,70.53.249.134,lafrancejacques@bell.net,14465544,000000122294441,3,2,"Je ne sais pas vraiment mais cela fait au moins 3 ou 4 fois que j'appelle pour les même problèmes. On me fait faire toutes sortes de vérifications sans jamais réglé le problème.
Si je pouvais changer de fournisseur je le ferai sans hésiter.

Avant je faisas affaire avec vidéotron et la vitesse internet était bien meilleure.
",1
311164,04-JAN-12,03-JAN-12,Juan Carlos,,en,65.95.185.32,ggress@sympatico.ca,14462446,000000122306476,4,5,,4
311165,04-JAN-12,03-JAN-12,Michael,,en,184.145.122.104,smcd@sympatico.ca,14470970,000000122292465,5,5,,4
311166,04-JAN-12,03-JAN-12,Martine,,fr,184.145.178.209,bolomeo@sympatico.ca,14459072,000000122283335,4,3,"Ma mauvaise expérience ne concerne pas la préposée, elle a été très aimable, mais bien le service et le respect que Bell donne à ses membres. Lorsque que, j'ai signalé que le service Haute-Vitesse Performance était lent, on m'a dit que le taux était de 3,6, ce qui est le taux pour un service intermédiaire partout ailleurs. Mais pendant tout ce temps, ces années, j'ai payé pour un taux haute vitesse performance. Et plus encore, vous augmentez le tarif sans mème prévenir et sans amélioration de quoi que ce soit. $55 avec tx, par mois pour un service internet de qualité intermédiaire, c'est du non-respect de votre clientèle. merci ",1
311167,04-JAN-12,03-JAN-12,Wayne,,en,70.30.61.73,dan.raftis@sympatico.ca,14460492,000000122287288,5,5,Nothing it was great,5
311168,04-JAN-12,03-JAN-12,Nicole,,en,64.228.68.156,lmcgreg2@sympatico.ca,14466132,000000122285818,3,5,"Understanding the person due to foreign accent was frustratingly difficult, although she was pleasant.",3
311169,04-JAN-12,03-JAN-12,Ahmed,,en,67.68.41.35,citizenlea@sympatico.ca,14460024,000000122294644,4,4,give information of the type of programms available on the newly acquired Satellite hook-up and if this Satellite system interferes with our  present Antenna which gives us British Comedy from the US. ,4
311170,04-JAN-12,02-JAN-12,Makram,,en,184.148.172.176,sylvieparisien@bell.net,14455742,000000122270425,5,5,nothing really.,4
311171,04-JAN-12,02-JAN-12,Ivette,,en,65.92.204.86,jcharley@sympatico.ca,14449166,000000122270643,5,5,The technician was very pleasant and patient.  Everything was great!,5
311172,04-JAN-12,03-JAN-12,Oliver,,en,70.31.68.11,hubert_filion@sympatico.ca,14463208,000000122284220,4,4,very little,5
311173,04-JAN-12,03-JAN-12,Marouen,,fr,70.53.240.207,michel.rifon@sympatico.ca,14467558,000000122303575,5,5,,5
311174,04-JAN-12,03-JAN-12,Ali,,en,74.15.38.90,lenfen@sympatico.ca,14465806,000000122296628,4,4,,5
311175,04-JAN-12,03-JAN-12,Mahesh,,en,76.67.150.247,ken.eryou@sympatico.ca,14465168,000000122302297,4,2,"The issue was not resolved and requires a follow-up by a member at a higher level.
This is supposed to happen today between 1 and 5 pm.",5
311176,04-JAN-12,03-JAN-12,Shawn,,en,67.71.84.70,hejo55@sympatico.ca,14462980,000000122294094,5,4,hetting through to shawn was a problem,4
311177,03-JAN-12,02-JAN-12,Kamel,,fr,70.52.23.6,rollandla@bell.net,14454406,000000122279934,5,5,,5
311178,05-JAN-12,23-DEC-11,Hemavathi,,en,50.84.56.38,va3eg@sympatico.ca,14348154,000000122089852,5,5,This lady took the time to sort out my problem very efficiently.  It was a pleasure having her deal with my problem. Thanks,4
311179,05-JAN-12,04-JAN-12,Rocco,,en,99.239.82.88,darlenemcf@sympatico.ca,14476364,000000122314300,1,4,"You could hire more competent people.  I have been waiting since December 22 to have a modem kit sent to my new address so I can return my sympatico modem after cancelling my internet.  After calling your offices three times, I was told that the kit had been sent to my old address. You need people who know what they are doing in your offices.",1
311180,05-JAN-12,04-JAN-12,Sondes,,fr,70.30.174.176,beausage@sympatico.ca,14474620,000000122311961,4,4,"je n'ai pas de clé pour ouvrir les email
elle m'a conseillé devoir le vendeur,,,,
j'aurais bien aimé ne pas me déranger mais j'ai étésatisfaite de Lynda",
309655,05-JAN-12,30-DEC-11,Sonia,,en,76.69.205.76,smartcookie@sympatico.ca,14429224,000000122218840,4,3,"That all departments would have the file of each client up to date and that we do not have to repeat our story every time we speak to a different person. Also VERY IMPORTANT, please hire people that can pronounce well on the phone.  Except for French speaking people the other nationalities that work for Bell are very hard to understand.",3
309656,05-JAN-12,04-JAN-12,Meriam,,fr,70.30.214.29,mcassetta@sympatico.ca,14482860,000000122330072,5,4,,5
309657,05-JAN-12,04-JAN-12,Jordan,,en,184.144.54.199,mdonofrio@sympatico.ca,14482974,000000122314062,4,4,Not have had to go through 5 different people during 3 separate calls,2
309658,05-JAN-12,04-JAN-12,Cindy,,fr,70.30.150.162,michel_kingsley@sympatico.ca,14483190,000000122321665,4,4,Répondre au téléphone au lieu de jouer de la musique,4
309659,05-JAN-12,04-JAN-12,Alex,,en,65.95.23.77,bjhuber@bell.net,14474805,000000122331281,5,5,"nothing, service was great on the phone,",5
309660,05-JAN-12,04-JAN-12,Carlos,,en,74.14.119.54,kathleenthomson@sympatico.ca,14480810,000000122335765,5,5,Nothing really. Carlos was very patient and helpful!!,5
309661,05-JAN-12,03-JAN-12,Ronald,,en,70.26.145.135,daveabercrombie@sympatico.ca,14460658,000000122295018,5,5,,5
309662,05-JAN-12,03-JAN-12,Lorraine,,en,184.147.224.16,alederer@sympatico.ca,14457800,000000122284175,1,1,"With my recent move of residence, I was informed by Bell that Fibe 12 would be available in my neighborhood in Toronto.

When I received the monthly invoice, I was shocked to see that Bell had downgraded me to Bell essentials and included this charge on my invoice.

There was also a one time modem rental fee of 50.00 which was not discussed or agreed upon. 

To keep within my service plan's download limit, I needed to obtain an additional 80Gb of download data which I was told I need to pay for.  

So, with Bell promising service availability in Toronto, which was incorrect, I am now reviewing other options for internet.  I've been a customer with Bell for 10 or so years, but this has been a bad experience.  

I invite you to provide commentary on my situation after reviewing my file.  If you would like to discuss, please let me know and I will make myself available for a telephone discussion.

Regards, 

Andreas Lederer",1
309663,05-JAN-12,13-DEC-11,Marwa,,fr,70.30.196.74,andre.bouvette@sympatico.ca,14231806,000000121867301,5,5,Rien,5
309664,05-JAN-12,04-JAN-12,April,,en,64.231.4.18,robertlee001@sympatico.ca,14485702,000000122327381,5,5,,5
309665,05-JAN-12,03-JAN-12,Greg,,en,69.156.98.4,jean.dalziel@sympatico.ca,14463916,000000122297306,3,1,I had to phone again the next day because my first contact failed to follow up as she said that she would.,4
309666,05-JAN-12,04-JAN-12,Mohan,,en,74.14.26.129,nhuml@bell.net,14483954,000000122322062,5,4,,5
309667,05-JAN-12,04-JAN-12,Farhana,,en,70.49.8.246,bmillson@sympatico.ca,14474858,000000122335633,5,5,Nothing. The tech was very thorough and knowledgeable.,4
309668,05-JAN-12,03-JAN-12,Elmer,,en,76.68.49.38,jwdow@sympatico.ca,14464906,000000122300683,,,"I have tried for the past three years to get Jay Kinsman OFF my account and BELL each time has said that has been done, but alas, NOT SO, I am not a happy camper. 

John Dow OWNER OF THIS ACCOUNT!!!!!",
309669,05-JAN-12,04-JAN-12,Luis,,en,174.94.41.144,glenndavison@bell.net,14478474,000000122331293,5,4,,5
309670,05-JAN-12,04-JAN-12,John,,en,70.27.80.17,clane16@bell.net,14475794,000000122323798,5,5,o,5
309671,05-JAN-12,04-JAN-12,Danielle,,en,70.26.61.54,jan_gruber@sympatico.ca,14479584,000000122320668,5,5,"First I have tried to resolve the issue through Bell online chat service  did not help, people conducting the chat service have no authority to propose promotions other than the published ones.
The call to your service centre was very productive and efficient, the first representative understood what Im looking for and directed me to Danielle, the rep for the loyal customer group. Subsequent to a short discussion, Danielle proposed an unpublished deal (60 Gb for 24$) that suited my needs, thus in this case your service exceeded my expectation (did not have to go through the usual hassle)
",5
309672,05-JAN-12,04-JAN-12,Hatem,,fr,69.157.178.146,barbouille@bell.net,14474490,000000122331640,5,4,http ne répond pas toujours,5
309673,05-JAN-12,04-JAN-12,Amina,,fr,74.57.197.204,robrdub@bell.net,14485748,000000122311415,1,1,Engager quelqu'un qui parle mieux français,1
309674,05-JAN-12,04-JAN-12,Bismiya,,en,184.148.181.44,roger.forbes@sympatico.ca,14485786,000000122316186,4,4,,4
309675,05-JAN-12,04-JAN-12,Anis,,fr,65.94.25.43,yfournier001@sympatico.ca,14488526,000000122316028,4,4,je suis tres satisfaite de l'aide que j'ai eu,5
309676,05-JAN-12,04-JAN-12,Jordan,,en,174.92.82.240,robt@sympatico.ca,14485754,000000122316436,4,4,"Match competitor pricing.
I have been happy with Bell and didn't want to change, but an effort was made to please me.",4
309677,05-JAN-12,04-JAN-12,Ahmed,,fr,70.48.156.32,cncciarlo@sympatico.ca,14475916,000000122323025,4,4,,5
309678,05-JAN-12,04-JAN-12,Pat,,en,184.145.79.143,ronpwilson@sympatico.ca,14485854,000000122314909,4,4,,4
309679,05-JAN-12,04-JAN-12,Malek,,fr,174.88.59.109,dscousineau@sympatico.ca,14477114,000000122326133,5,,"Le premier m'a très bien servi pour régler mon problème temporairement il m'a dit que je devais changer mon router il m,a donc transférer a une autre agente pour le transfert mais cette dernière ma demandé tout les test que j'avais effectué avec le premier tech pour me dire après 45 minutes de revérification que mon  router étais bon......Pour régler un problème chez Bell pourquoi nous devons perdre 1h30 min pour régler un problème le service fonctionne bien mais il ne faut pas que sa plante la c'est L'enfer.... La question quel de vos 2 technicités a raison..",2
309680,05-JAN-12,04-JAN-12,Luis,,en,184.146.132.12,faiz.jajo@sympatico.ca,14477622,000000122336328,5,5,Nothing,5
309681,05-JAN-12,31-DEC-11,Aymen,,fr,65.93.154.9,michode@sympatico.ca,14435966,000000122237473,,1,Je ne sais pas ou vous avez pris le nom de M Aymen puisque j ai téléphoné 2 fois et jamais personne ne m a répondu ...,
309682,05-JAN-12,31-DEC-11,Philip,,en,76.64.210.249,gerry.quint@sympatico.ca,14433566,000000122247119,2,1,"I've had a phone conversation with techincal assistance, then I waited 72 hrs and the issue has yet to be fixed and I have not been contacted since.
still waiting. I will call now",
309683,05-JAN-12,28-DEC-11,Anne,,en,69.157.126.36,john.adeshigbin1@sympatico.ca,14394364,000000122180355,5,5,none,5
309684,05-JAN-12,31-DEC-11,Gopi Rathinam,,en,174.91.11.38,durrant_1@sympatico.ca,14433062,000000122237130,5,5,,5
309685,05-JAN-12,03-JAN-12,Tony,,en,67.70.105.137,grodde@sympatico.ca,14462726,000000122283206,3,4,"If Tony did more listening and less talking the job would have been done sooner, but he knew his stuff and was very capable. FG",5
309686,05-JAN-12,04-JAN-12,Stephane,,fr,65.92.224.119,guy.duperre@sympatico.ca,14478744,000000122329191,5,5,,5
309687,05-JAN-12,04-JAN-12,Cathrine,,en,70.53.130.145,inez.meleca@sympatico.ca,14479283,000000122331238,4,5,,5
310253,03-JAN-12,02-JAN-12,Vikram Aditya,,en,184.146.167.216,svandaalen@sympatico.ca,14455680,000000122278479,4,5,Could not help the first evening. Called back the next day and this person was able to coorect my issue.,4
310254,03-JAN-12,02-JAN-12,Elizabeth,,en,174.95.62.158,gmorwood@sympatico.ca,14448098,000000122276021,5,4,Nothing,5
310255,03-JAN-12,02-JAN-12,Nizar,,fr,65.92.171.232,raymond12@sympatico.ca,14453908,000000122278048,5,5,????,5
310256,03-JAN-12,02-JAN-12,Ivan,,en,70.27.120.18,cdthomas@sympatico.ca,14445374,000000122269745,1,2,"You could have made this call unnecessary.   It has taken me 3 or 4 phone calls now to do a simple thing - get my phone line taken out and switch to dry loop internet.  I have had billing issues and yesterday, instead of disconnecting my phone, they disconnected my internet! 

Today I will be phoning to see about getting out of the balance of my contract so that I can leave Bell completely.   After years of being with you I can tell you that you are not a company that is set up to serve customers. ",1
310257,03-JAN-12,27-DEC-11,Gilbert,,en,76.64.160.211,pfurtscheller@bell.net,14383234,000000122144278,1,1,It needed four visits to solve a flashing DSL light.,2
310258,03-JAN-12,02-JAN-12,Med Jamel,,fr,184.144.153.99,frederic.pucar@sympatico.ca,14447632,000000122272439,5,5,tout a été parfait,5
310259,03-JAN-12,02-JAN-12,Iris,,en,76.70.45.161,chubb2000@sympatico.ca,14445598,000000122259725,5,3,everything ok so far,5
310260,03-JAN-12,20-DEC-11,Mary ruksana,,en,64.229.178.156,wendy.fleming@sympatico.ca,14311202,000000122014577,2,3,"Put more effort into supplying good customer service.  I had to deal with the CS in India and asked a couple of times to be put through to Canada and of the three times I asked (all with different people) I was told that couldn't happen.  From my understanding if the Customer asks then the CS rep should make the change.  In my dealings with Bell I also had to work with Dell due to the virus on my computer.  
Bell Canada should take some notes from Dell.  Their customer service is amazing unlike Bell Canada.",1
310261,03-JAN-12,02-JAN-12,Oussama,,fr,184.144.217.33,aurili@sympatico.ca,14444354,000000122274320,1,1,Que la logique et non une procédure de suivi automatique soit employée.,1
310262,03-JAN-12,02-JAN-12,Hedi Sadek,,fr,70.27.191.114,n.myre@sympatico.ca,14452674,000000122258604,4,4,,4
310263,03-JAN-12,02-JAN-12,Ahmed,,fr,74.12.220.209,maryse.venne@sympatico.ca,14451796,000000122261720,3,3,,4
310264,03-JAN-12,31-DEC-11,Alpha,,fr,70.29.153.164,rodolphek@sympatico.ca,14437180,000000122241463,5,5,NE PAS AUGMENTER LA FACTURE SANS AVISER.,4
310265,03-JAN-12,02-JAN-12,Heni,,fr,76.65.123.139,phallee@sympatico.ca,14453490,000000122273067,2,4,"Pour la seconde fois en quelques semaines, j'ai dû expliquer à un conseiller pourquoi je n'ai pas à payer pour le non-retour d'un modem qu'un technicien avait emporté avec lui lors d'un appel de service.  On m'avait assuré que tout était réglé lors d'un précédent appel au même effet.  L'expérience a été désagréable.  Heureusement, il semble que le dossier soit maintenant réglé, du moins je le souhaite.  Bien que cette question ait été traitée correctement, j'aurais apprécié que cela se fasse plus rapidement hier.  Je n'ai pas besoin qu'on m'explique, puis réexplique, et encore, une procédure par ailleurs très simple.  On voulait sans doute bien faire, mais on n'a pas tenu compte du fait que je ne suis pas stupide et on m'a fait perdre encore plus de temps.  Par ailleurs, les trois conseillers auxquels je me suis adressé (deux hier et un autre il y a quelques semaines) frisaient l'arrogance dès qu'ils ne comprenaient pas la situation que j'expliqais pourtant fort clairement.  Ce serait à surveiller.
",
310266,03-JAN-12,02-JAN-12,Edwin,,en,70.26.211.128,morrispal@sympatico.ca,14452518,000000122261611,5,4,,5
310267,03-JAN-12,02-JAN-12,Niyaz,,en,64.228.35.180,gillesroussel_34@sympatico.ca,14448026,000000122268323,5,5,Nothing more Niyaz was fantastic!!!!,5
310268,03-JAN-12,02-JAN-12,Mohammed,,en,67.70.69.195,robertkeller@sympatico.ca,14454306,000000122272880,5,5,,5
310269,03-JAN-12,02-JAN-12,Wayne,,en,70.48.163.37,gailrobbins@bell.net,14447770,000000122268983,5,5,,5
310270,03-JAN-12,26-DEC-11,Manel,,fr,67.68.140.126,marysec@sympatico.ca,14368275,000000122130324,5,5,"les personne qui répondent sont très compétentes, elle sont patientes et aimables
Tout est parfait
Un gros merci à ces personnes",5
310271,03-JAN-12,02-JAN-12,Andrea,,en,65.95.91.100,bdellis2@sympatico.ca,14444566,000000122278829,5,5,Nothing.,5
310272,03-JAN-12,02-JAN-12,Jose,,en,184.145.55.20,rohac@sympatico.ca,14454390,000000122259436,4,5,"The voices in the menus are hard to understand and sometimes are fairly faint. It makes the communication difficult. Please, ask your CEO to verify this and to call 310 2355 and also 310 SURF, to hear it for himself. They should be speaking slowly and distinctly, so that we can chose the proper item in the menus. I bet that he never called these numbers on which we, ordinary people of different age and origin,depend in emergencies. It would make things much faster and the whole conversation would be shorter and more effective.",5
310273,03-JAN-12,02-JAN-12,Kevin,,en,70.51.204.63,bsms@sympatico.ca,14445048,000000122262997,5,4,You do things well - I am pleased,5
310274,03-JAN-12,02-JAN-12,Lobna,,fr,74.15.232.61,lulucaron@sympatico.ca,14451198,000000122266961,5,5,"LOBNA A ETE TRES COMPETENTE.  LORSQU,ELLE NE POUVAIT PAS NOUS AIDER, ELLE NOUS DIRIGEAIT VERS LE BON SERVICE. EXEMPLE : MESSAGERIE HOTMAIL = TEL. A MICROSOFT ET ELLE FOURNISSAIT LE #TEL. = MERVEILLEUX POUR CEUX QUI SONT NOVICE DANS LE DOMAINE DE L'INFORMATIQUE.  QUESTION 4 = JE RECOMMANDERAIS BELL MAIS VOUS ETES DISPENDIEUX...  BONNE JOURNEE",5
310275,03-JAN-12,28-DEC-11,Noureddine,,fr,70.55.116.140,claude.gonthier@sympatico.ca,14389774,000000122182666,4,4,"Étant donné que nous n'avons pas eu internet pendant quelques jours, j'aimerais que vous me fassiez un crédit.   ",5
310276,03-JAN-12,02-JAN-12,Shinoj,,en,76.64.161.165,bwood@sympatico.ca,14445094,000000122279489,1,1,"
didn't find ""how to"" sympatico dsl or newest ""wireless home networking reference guide"" very helpful for creating a second email account.Awaiting a 24 hour wait to get actt# issues striagtened.
Maybe its new years?
Sounds like your technicians or me need more training.",2
310277,03-JAN-12,02-JAN-12,Catherine,,en,174.95.203.138,b.hank@bell.net,14444408,000000122275789,2,2,Improve telephone quality- one has difficulty understanding. Does India have Bell quality equipment?,2
310278,03-JAN-12,01-JAN-12,Juliio,,en,70.26.3.190,gillreilly@sympatico.ca,14440142,000000122254826,5,4,,4
310279,03-JAN-12,02-JAN-12,Danielle,,en,65.95.208.138,rscherle@sympatico.ca,14454528,000000122264634,5,5,Nothing,5
310280,03-JAN-12,02-JAN-12,Alex,,en,69.156.89.147,ycote40@sympatico.ca,14456818,000000122260194,5,4,,5
310281,03-JAN-12,02-JAN-12,Pradheep Kumaar,,en,69.159.11.156,j.h@sympatico.ca,14448884,000000122279898,4,5,some difficulty in understanding because of accent,3
310718,03-JAN-12,31-DEC-11,Mohammed,,en,74.15.56.85,d.axhorn@sympatico.ca,14432572,000000122239235,1,1,"This problem of my ""access denied"" account happened immediately after I was telephoned by a Bell representative who was trying to sell me the very same internet service which I had had installed two weeks previously. before the phone call i was able to use my MSN service with no problem. After the phone call I could not gain access to it. I called your service rep' after trying for some time to resolve the problem myself. This fellow, Mohammed, took control of my computer remotely and, after several minutes of trying to get my service back he informed me that things were not working out and that he would be referring the case to a higher level of service and that I would be telephoned within two days to tell me that I would be able to resume the use of the service. This did not happen so, on Monday I called Tech service again and was connected with another Rep who informed me that M S N was no longer being supported by Bell and that I should discontinue the use of it. I have done that and am now using Bell mail, which I might say, I do not find anywhere near as convenient or easy to use as M S N. I should like to comment that the ""sign in"" page on my Bell service is coming up in French, ie, I do not see ""Welcome"" on my sign in, I see ""bienvenue"". I do not see "" connect"", I see ""conexion"" I have made certain that the ""settings"" are set to ""English"" but this does not alter the ""sign in"" page. I must observe that I am not overly happy with this. I have not done any browsing with the service as of yet. so I don't know how that will be but I must say that I do not find it easy or convenient for email. as things stand at the moment I am very unhappy with the sales rep who I believe initiated my problems and I was incensed with the way that my support call was handled. As far as I am personally concerned I hope that I shall never have to deal with this individual again. To me at any rate, he seems incompetent and, he had absolutely no business leaving me in the position of having no service at all. I don't believe that he tried hard enough to solve my problem and he offered no alternatives to me. I do not wish to have the misfortune of having him manipulate my account again. He actually destroyed my account and was then unable to replace it with something that would work. Not what a support Rep' should do. Not in my opinion at any rate. In this particular case your service stunk. I am sorry but there is no other way to put it.
       Regards....David Axhorn.",1
310719,03-JAN-12,30-DEC-11,Kanni,,en,184.147.40.168,lpwarner@sympatico.ca,14425440,000000122234432,4,4,when requesting english being able to talk to someone that speaks good english not someone with a foreign accent,4
310720,03-JAN-12,02-JAN-12,Tim,,en,76.70.103.245,Paul-Veronica-Adam@bell.net,14443328,000000122269910,5,5,I had one request that was answered beyond expectations. Nothing more could have been done.,5
310721,03-JAN-12,02-JAN-12,Aquiles,,en,76.69.48.198,the.lamonds@sympatico.ca,14455958,000000122277933,4,4,"This phone support was great..they confirmed my issue.  However, the online ""chat"" I had a couple of hours earlier was horrible.   The support tech did very little to help troubleshoot the problem (unlike the phone support tech).   All the online support tech do was recommend other departments to do the technical troubleshooting (at a cost), whereas the voice support tech did all of this while I was on the phone.  Even when my phone cut out, he called back and continued the support call",4
310722,03-JAN-12,02-JAN-12,Pierre,,fr,76.69.221.193,peterpock@sympatico.ca,14453462,000000122262076,5,5,J'ai été servi par un techniciern du nom de Pierre....Super....Une personne que l'on peut être fier....,5
310723,03-JAN-12,02-JAN-12,Jason,,en,74.198.9.133,amsmithson@sympatico.ca,14443946,000000122272101,5,5,"It was all good. Jason was courteous,
 professional and helpful.",5
310724,03-JAN-12,28-DEC-11,Sonia,,en,76.70.46.75,mach112@sympatico.ca,14396376,000000122184574,5,5,,5
310725,03-JAN-12,02-JAN-12,Moses,,en,174.89.126.38,twentywheels@sympatico.ca,14456294,000000122264353,5,4,"Paid me to call you???(that is a joke).  I be a happy camper.  
The service tech just left and I am up and running...great job from the whole team",5
310726,03-JAN-12,30-DEC-11,Rahma,,fr,174.95.125.147,2louis@bell.net,14417826,000000122214759,5,4,Une confirmation plus rapide...,5
310727,03-JAN-12,02-JAN-12,Daniel,,en,70.49.22.99,joan.doroshenko@sympatico.ca,14449568,000000122268092,5,5,Nothing. Daniel was very patient and co-operative. He walked me through the whole procedure. thank you.,5
310728,03-JAN-12,02-JAN-12,Padmanaban,,en,69.158.113.93,gdmello@sympatico.ca,14447892,000000122264171,2,,"Although both rep and tech were very polite - this is much appreciated - less time on hold would be better and less time spent asking questions by both rep and tech that Bell should know better than me - e.g., what is the model # of your modem?",2
310729,03-JAN-12,02-JAN-12,Juan,,en,70.29.75.13,albertopantaleo@bell.net,14443754,000000122261161,3,3,,4
310730,03-JAN-12,31-DEC-11,Romeo,,en,184.148.123.188,gi-gadboa@sympatico.ca,14433598,000000122237688,5,5,,5
310731,03-JAN-12,02-JAN-12,Venkatesh,,en,69.157.72.42,leighton5@sympatico.ca,14450792,000000122262382,4,3,"An appointment time with a smaller window would have been appreciated. I had to take a half day off of work to be here anytime from 12 noon to 6pm. I feel this is unreasonable for a service company to expect of their customers.
It ends up our internet was only running at 2% of capacity, which I find to be totally unacceptable. Systems should be monitored more closely for excellent service, it shouldn't have taken a service call to get this type of service. We're paying good money to only be getting 2% of capacity. Bell really disappointed me, the service representative was excellent and pointed this all out to me, but how long has my system been running like this. I would appreciate a follow up to let me know what has been done to rectify this.

Thank you.",3
310732,03-JAN-12,02-JAN-12,Henry,,en,174.89.52.138,jacksondj5@sympatico.ca,14448940,000000122265932,5,5,Nothing comes to mind. Henry was very professional and patient and completely resolved the issue with my e-mail account.,5
311181,05-JAN-12,04-JAN-12,Karen,,en,64.231.198.85,postoff@sympatico.ca,14484870,000000122311189,5,5,,4
311182,05-JAN-12,04-JAN-12,Souihi,,fr,184.145.249.67,jeanguy.girard@bell.net,14479840,000000122322387,5,5,"tout a été fait, je suis tr`s satisfit",5
311183,05-JAN-12,04-JAN-12,Belhassen,,fr,65.94.160.212,mduquet@sympatico.ca,14482984,000000122324934,4,4,,4
311184,05-JAN-12,04-JAN-12,Dashrathan,,en,69.158.132.189,d.weltz@sympatico.ca,14476164,000000122324626,4,4,"I understand and expect Bell to continuously up grade their modems but, please do not forget about the quality control aspect as the Bell web site that I was directed to during set up of the new internet connection (modem) made reference to a password that was contained in the material received with the new modem. There was no password in the material that came with the modem and therefore I was required to call Bell to complete the set up.",4
311185,05-JAN-12,04-JAN-12,Temsu,,en,76.67.27.163,timbryant@sympatico.ca,14487578,000000122321650,5,5,"Temsu was great.. he was friendly and very professional.. he helped set up the main email address on our new home computer with ease... he was cheerful and funny.. a joy to speak to... it was an easy fix, but for me would have been difficult.. thanks to Temsu, the experience was great! Lynette Burton",5
311186,05-JAN-12,03-JAN-12,Ben Mahmoud,,fr,67.68.148.52,mario_v@sympatico.ca,14466894,000000122304268,4,5,,4
311187,05-JAN-12,04-JAN-12,Gregory,,en,174.93.160.197,piero.attardo@sympatico.ca,14484728,000000122315303,4,4,To give me the exact amount my next bill would come out to.,4
311188,05-JAN-12,04-JAN-12,Sumithra,,en,70.29.131.108,don.louise.gill@bell.net,14476922,000000122333365,5,5,"Because I was having trouble getting connection th the internet, the suggestion to go on the internet to get a resolution, was redundant. I mentioned this to Sumithra and we both got a chuckle.",4
311189,05-JAN-12,04-JAN-12,Eka,,en,65.94.208.128,classic2003@sympatico.ca,14475802,000000122322270,5,5,,4
311190,05-JAN-12,02-JAN-12,Shawn,,en,70.27.193.162,bents@bell.net,14444648,000000122259315,5,5,quick,4
311191,05-JAN-12,03-JAN-12,Sajid,,en,70.31.48.204,bonnie.finlay@sympatico.ca,14459084,000000122281710,4,4,I had some difficulty understanding Bell contact on telephone because of verbal accent.,4
311192,05-JAN-12,04-JAN-12,Wilson,,en,65.93.85.177,greyhouse@bell.net,14478650,000000122327262,1,,"I will change internet provider from this experience as soon as possible. My wireless netbook start to malfunction after Bell updated mail sometimes early December. Your service representative was rude,unsympathitic. I still can't edit on mail in my netbook.",1
311193,05-JAN-12,04-JAN-12,Jhon,,en,69.156.0.33,ldombroskie@sympatico.ca,14481398,000000122322808,5,5,nothing,5
311194,05-JAN-12,04-JAN-12,Dawood,,en,76.64.123.170,jeannette.osborne@sympatico.ca,14479852,000000122320341,5,5,cant think of anything. the rep was excellent. thank him for me again.Kudos!,4
311195,05-JAN-12,04-JAN-12,Eric,,en,70.29.15.28,c_and_mwoo@sympatico.ca,14475210,000000122317046,5,5,I am always quite satisfied with the service provided by your technical support team,5
311196,05-JAN-12,04-JAN-12,Melvin,,en,70.29.108.13,ted.simard@sympatico.ca,14487348,000000122320432,5,4,,5
311197,05-JAN-12,03-JAN-12,Stephanie,,en,65.93.179.199,ross.toms@sympatico.ca,14470060,000000122286026,5,5,,4
311198,05-JAN-12,04-JAN-12,Imen,,fr,70.53.240.149,patricia.novak@sympatico.ca,14484414,000000122318189,5,5,"Le temps d'attente en ligne était plutôt long avant de parler à la représentante. Mais le service à la clientèle est impressionnant. Patiente, synpathique et prenait le temps d'écouter sans se fâcher car les gens ne sont pas tous habilités dans le domaine de l'INFORMATIQUE. Merci !",5
311199,05-JAN-12,03-JAN-12,Jason,,en,184.147.188.17,breeze4@sympatico.ca,14459162,000000122285560,4,4,"Again, an improvement in the wait time is desirable. Pleased with the helpful service. I liked the fact that he waived the installation charge for going from portable to DSL. It makes me think that you recognize my long-time service with Bell.",5
311200,05-JAN-12,04-JAN-12,Tine,,en,69.156.94.223,dmcgaw@bell.net,14476858,000000122327997,5,3,,4
311201,05-JAN-12,03-JAN-12,Gregory,,en,184.144.136.243,maureenmartin@sympatico.ca,14467148,000000122299788,5,5,,5
311202,05-JAN-12,04-JAN-12,Med Rami,,fr,184.163.191.222,monique.hickok@sympatico.ca,14483556,000000122323610,5,5,,3
311203,05-JAN-12,04-JAN-12,Med Mehrez,,fr,70.30.226.140,ppetrelli@sympatico.ca,14484886,000000122318199,4,4,"pouvoir nous confirmer que l'appel reçu chez moi de quelqu'un qui se fesait passer pour une technicien de Bell me disant que mon disque dur était contaminé et qu'il devait prendre accès à mon ordinateur pour résoudre le problème (nous lui avons dit que nous contacterions nous même Bell et que l'on résoudrait notre problème si problème il y avait, et votre technicien nous a bien expliqué que les techniciens Bell ne téléphonait pas aux clients pour ce genre de problème)puisque d'autres personnes peuvent très bien se faire avoir. 514-498-4256 Merci.",4
311204,05-JAN-12,04-JAN-12,Herbert,,en,70.24.154.149,gdkirk@sympatico.ca,14478206,000000122335307,4,4,It took quite a while until we got a representative...we were put on hold for longer than expected.,3
311205,05-JAN-12,04-JAN-12,Lohith,,en,174.95.57.112,jrowell@sympatico.ca,14480498,000000122320080,5,5,"Lohith did fine to solve a minor Bell pop-up problem, and he helped me with a quick non-Bell pop-up, too. Sometimes in the recent past it has taken much longer to resolve problems, so I can't say ""definitely"" to the 4th question.",4
311206,05-JAN-12,04-JAN-12,Ashfaq,,en,70.51.223.245,richard.hill@sympatico.ca,14485486,000000122327139,4,4,I'm a senior and my hearing is not so great.  I thought your agent was kind in this regard.  Accents sometimes can make understanding instructions more difficult.  I was able to understand but this has not always been true.  I've had to call back and get another agent.  This time was OK and the problem was dealt with satisfactorily.,5
311207,05-JAN-12,03-JAN-12,Casey,,fr,70.50.255.18,gmasson1@sympatico.ca,14462612,000000122290940,5,5,,5
311208,04-JAN-12,03-JAN-12,Anthony,,en,64.231.65.246,brucearmstrong@sympatico.ca,14459286,000000122287605,4,4,lower wait time,4
311209,04-JAN-12,02-JAN-12,Gabin,,en,70.54.0.166,levi.jordan@sympatico.ca,14450848,000000122268651,4,1,Fix the problem and not take 3 hours on the phone and still not have the problem resoleved.,3
311210,04-JAN-12,03-JAN-12,Sami,,fr,184.147.252.211,chsdugal@sympatico.ca,14459992,000000122302692,5,5,,4
311211,04-JAN-12,02-JAN-12,Rene Jose,,en,70.54.0.166,levi.jordan@sympatico.ca,14450850,000000122273051,4,2,Get my password set up so the security is set.  Step me through the process on the phone.,3
311212,04-JAN-12,03-JAN-12,Mohamed,,fr,184.147.252.211,chsdugal@sympatico.ca,14459994,000000122302613,4,4,,4
311213,04-JAN-12,03-JAN-12,Alex,,en,67.70.20.85,marian.fellows@sympatico.ca,14466832,000000122291173,5,5,"your technician was excellent, and solved my problem.",5
309688,03-JAN-12,02-JAN-12,Preethi,,en,130.113.104.66,jmskelly@sympatico.ca,14449550,000000122272034,5,5,,5
309689,03-JAN-12,28-DEC-11,Jose,,en,70.50.45.175,rmduncan@sympatico.ca,14399506,000000122164400,4,5,,4
309690,03-JAN-12,01-JAN-12,Rym,,fr,76.67.156.203,jean-claude.levy@sympatico.ca,14440544,000000122253636,4,3,,5
309691,03-JAN-12,02-JAN-12,Uzair,,en,50.101.88.65,idalong@sympatico.ca,14448700,000000122259192,3,2,"I had problems understanding the Bell Rep as I had been told previously by a Bell Rep (on Saturday evening because he was due to come to check the jack on Sunday) that it was not the jack that was the problem, but the DSL line. I too had problems explaining the situation to the Bell Rep. on Monday because I had originally thought it was the telephone line but was told it was the Internet line therefore had to go through Bell for Internet rather than telephone -- just a little confusing. Too bad that the original request to check the jack had not been followed through on because I now know it was the jack and once it was replaced I have my telephone back as well as the Internet. ",3
309692,03-JAN-12,02-JAN-12,Miguel,,en,67.68.18.242,barbmckenzie4@sympatico.ca,14444492,000000122274040,4,4,,3
309693,03-JAN-12,02-JAN-12,Aaron,,en,70.48.212.43,jcellington@sympatico.ca,14449160,000000122266371,4,4,,4
309694,03-JAN-12,02-JAN-12,Elsy,,en,76.71.95.163,len.c@sympatico.ca,14450796,000000122261906,,,"I have no idea if this is about the first call I made or the one right after it, first one I was hung up on.

Second one I was happy with.

To bad no one wants to know about the over half dozen other calls I had made the day before and the 3 or 4 the couples days before that.

You really want to know call me you have my number!",1
309695,03-JAN-12,28-DEC-11,Mohamed,,fr,174.93.220.111,fadavignon@bell.net,14391592,000000122172186,5,5,rien de plus,5
309696,03-JAN-12,01-JAN-12,Karim,,fr,74.12.244.232,lpelland@bell.net,14441156,000000122250520,4,4,,5
309697,03-JAN-12,02-JAN-12,Daniella,,en,70.30.46.225,j.l.helmer@sympatico.ca,14448896,000000122272462,2,2,he or she was not sure of what i wanted,2
309698,03-JAN-12,02-JAN-12,John,,en,70.30.46.225,j.l.helmer@sympatico.ca,14448898,000000122274034,5,5,get my internet working better,2
309699,03-JAN-12,02-JAN-12,Marwa,,fr,174.92.179.33,pjduford@sympatico.ca,14453576,000000122268786,5,4,,4
309700,03-JAN-12,02-JAN-12,Cherif,,fr,64.229.128.5,gillpaquin@sympatico.ca,14448030,000000122262829,3,2,parler moins vite,4
309701,03-JAN-12,02-JAN-12,Karim,,fr,174.89.251.27,gigi.berube.7@sympatico.ca,14448008,000000122278759,5,5,"Rien de plus.

mais si je comprends bien j'ai répondu deux fois au même sondage. Une fois sur mon texto et une fois sur ce courriel!",5
309702,03-JAN-12,31-DEC-11,Noureddine,,fr,65.93.3.146,dominiquecunche@sympatico.ca,14432960,000000122247401,1,1,"MON APPEL A ETE EN TUNISIE...
J AIS EXPLIQUER MON PROBLEME A L EMPLOYE MAIS JE PENSE QUI N A PAS ETE EN MESURE DE COMPRENDRE MON PROBLEME DONC IL N A PAS ETE REGLES..DOMMAGES.APRES PLUS 1H...",1
309703,03-JAN-12,26-DEC-11,Adel,,fr,50.100.120.74,abdelkaderkaddouri@sympatico.ca,14361654,000000122128655,5,5,rien c'etait bien fait,5
309704,03-JAN-12,02-JAN-12,Mark,,en,174.95.148.144,pavone1@bell.net,14453362,000000122279876,5,5,,5
309705,03-JAN-12,02-JAN-12,Sofiene,,en,174.92.240.82,heinz.thieringer@sympatico.ca,14448478,000000122264231,4,5,we had a little problem with the language,5
309706,03-JAN-12,02-JAN-12,Vikram Aditya,,en,50.101.137.41,cjgmann@bell.net,14445638,000000122270368,5,5,,5
309707,03-JAN-12,02-JAN-12,Jose,,en,64.231.113.151,shar4jim@sympatico.ca,14455044,000000122263910,5,5,,5
309708,03-JAN-12,28-DEC-11,Claudia,,en,174.88.13.74,hans.uusrand@sympatico.ca,14392848,000000122184598,5,5,NOTHING    ,5
309709,03-JAN-12,02-JAN-12,Ericka,,en,69.157.3.23,emcintosh@sympatico.ca,14447118,000000122278694,3,4,Mine was a Kobo problem - not Bell ,4
309710,03-JAN-12,02-JAN-12,Manuel,,en,65.95.50.189,alusby@sympatico.ca,14443878,000000122261279,,,"contact was Alex and the time was about 10.40a.m. so I don't feel I can answer the survey.  Alex solved the problem, thanks.",
309711,03-JAN-12,29-DEC-11,Maria,,en,64.228.213.85,gino.salvo@sympatico.ca,14408098,000000122192355,2,1,"There are many, but the most important would be to actually help me and to resolve my issue, alternatively to compensate me for overpaying all these years for poor Bell internet service. Second would be to be honest with your customers, which you are not. Third would be to follow up with your customer's issue. I could go on... ",1
309712,03-JAN-12,02-JAN-12,Daniel,,en,50.101.227.99,melinda.roberge@sympatico.ca,14452044,000000122268959,5,5,"It is difficult to get a representative. I had to go through different sequences of options before I found the one that works...
",2
309713,03-JAN-12,02-JAN-12,Carmen,,en,70.52.175.249,freda.matt@sympatico.ca,14447626,000000122263638,5,5,"The wait time for a representative was too long, one is almost tempted to give up on the call.",4
309714,03-JAN-12,30-DEC-11,Mansouri,,fr,67.70.77.119,wilaro@sympatico.ca,14430576,000000122223548,5,5,NIL,5
309715,03-JAN-12,02-JAN-12,Lahouari,,fr,76.71.170.136,phgagne@sympatico.ca,14453498,000000122261091,2,2,Le problème refait surface à tout moment. Vous êtes à étudier la situation. Une réponse est attendue.,
309716,03-JAN-12,01-JAN-12,Sowjanya,,en,70.30.111.3,anthony_c.humphrey061@sympatico.ca,14438914,000000122254575,5,4,on this call  nothing everthing was to our complete satisfaction,5
309717,03-JAN-12,02-JAN-12,Herbert,,en,74.198.9.143,mgiove@sympatico.ca,14452090,000000122268994,3,3,"Resolve issue sooner. Less calls to tech support, took a month to get to root cause",3
309718,03-JAN-12,28-DEC-11,Carolina,,en,174.92.115.72,albabravo@sympatico.ca,14387512,000000122184935,4,5,,5
309719,03-JAN-12,02-JAN-12,Anis,,fr,76.67.193.30,denis.oreilly@sympatico.ca,14446418,000000122273800,5,5,,5
309720,03-JAN-12,02-JAN-12,Med Lassaad,,fr,67.68.150.151,ghislainebergeron@bell.net,14448002,000000122260936,5,4,"Pas grand chose de plus,on a réglé le 

problême en trèspeu de temps et je suis

tres satisfaite  Merci beaucoup.",5
309721,03-JAN-12,26-DEC-11,Abid,,en,67.71.124.188,dlpoirier@bell.net,14364158,000000122129381,5,5,nothing,5
309722,03-JAN-12,01-JAN-12,Nizar,,fr,184.145.217.47,alexandredrapeau@sympatico.ca,14438840,000000122252854,1,1,Meilleur écoute et proposer une solution acceptable.,1
309723,04-JAN-12,30-DEC-11,Brahim,,fr,70.53.141.122,bclaude5@sympatico.ca,14419180,000000122230565,5,5,,5
309724,04-JAN-12,03-JAN-12,Rahali,,fr,69.159.88.39,jodub@sympatico.ca,14464406,000000122300871,5,5,rien de plus,5
309725,04-JAN-12,30-DEC-11,Moncef,,fr,174.89.87.173,jules.proteau@bell.net,14424210,000000122221009,5,5,Diminuer le temps d'attente avant d'avoir accès à un conseiller.,3
309726,04-JAN-12,30-DEC-11,Soumia,,fr,76.69.98.163,annick011@sympatico.ca,14418760,000000122224608,5,4,transmettre par courriel le numero de confirmation et son contenu d'entente,4
309727,04-JAN-12,30-DEC-11,Marcos,,en,69.159.85.2,dodman2@sympatico.ca,14421236,000000122223584,3,4,Had a hard time understanding representative (accent),4
310282,03-JAN-12,29-DEC-11,Djouaihia,,fr,184.146.245.200,realpaige@sympatico.ca,14414616,000000122198692,5,5,"Bonjour!

Rien!  Mon problème n'étant pas du sort de vos responsabilités...

Ce problème relève uniquement du côté de Microsoft Canada...


Réal",5
310283,03-JAN-12,02-JAN-12,Karina,,en,174.94.61.230,bob.harvey@sympatico.ca,14444812,000000122258160,5,5,,5
310284,03-JAN-12,02-JAN-12,Fatma,,fr,184.146.255.60,alainn@sympatico.ca,14443730,000000122261431,3,4,,5
310285,03-JAN-12,02-JAN-12,Hector,,en,67.70.20.120,millington06@sympatico.ca,14452302,000000122263372,5,4,,5
310286,03-JAN-12,29-DEC-11,Moncef,,fr,74.15.157.60,bmorin495@sympatico.ca,14404432,000000122199012,3,4,C'est lors de l'appel précedent que j'ai eu des difficultés car je  comprenais difficilement ce que monsieur me disait accent??,3
310287,03-JAN-12,01-OCT-11,Med Nabil,,fr,67.68.106.243,jalijaguy@sympatico.ca,13470624,000000120264409,4,4,,4
310288,04-JAN-12,03-JAN-12,Ahmed,,fr,184.144.238.49,sdladou@sympatico.ca,14470558,000000122293651,4,5,,4
310289,04-JAN-12,31-DEC-11,Colleen,,en,70.53.73.229,smitty1957@sympatico.ca,14437666,000000122244187,5,5,"Before reaching Collen, I was on hold for almost 1 hour and 15 mins and then was cut off. Had to phone back was on hold for another 19 mins before I reached Collen, who was excellent in her ability to solve my problems. My concern is the wait time, you need to improve on that very much.",3
310290,04-JAN-12,23-DEC-11,Luis,,en,174.88.77.30,d.cluett52@sympatico.ca,14339612,000000122099652,,1,the person i spoke with was very short with me and rude !,3
310291,04-JAN-12,03-JAN-12,Inobel,,en,64.231.64.63,bobcat1971@sympatico.ca,14459036,000000122282747,4,4,,4
310292,04-JAN-12,03-JAN-12,Aprajit,,en,174.95.146.57,jim.thompson1@sympatico.ca,14464180,000000122299024,5,5,,5
310293,04-JAN-12,29-DEC-11,Sushil,,en,184.147.35.223,brianjones1@sympatico.ca,14404632,000000122208615,5,4,relocate your tech. service to Canada,5
310294,04-JAN-12,03-JAN-12,Deo,,en,70.26.89.178,rgordon3@sympatico.ca,14469592,000000122291611,5,5,"This was customer service of the highest level. There is nothing that needs improvement, Deo resolved the issues quickly and professionally.  I can only hope that my future calls to Bell Internet are answered by this representative.",5
310295,04-JAN-12,03-JAN-12,Yves,,fr,76.71.176.228,luciehoule@bell.net,14466358,000000122295734,4,4,,4
310296,04-JAN-12,03-JAN-12,Ronald,,en,69.70.100.226,hmayers@bell.net,14463120,000000122300181,4,5,,5
310297,04-JAN-12,02-JAN-12,Eric,,en,50.101.143.134,Lloydn@bell.net,14443282,000000122272595,4,4,,5
310298,04-JAN-12,03-JAN-12,Majdi,,fr,69.156.134.28,capitainecash@bell.net,14459536,000000122293583,4,4,"J'ai dû rappeller 4 fois, votre système automatisé de réponse téléphonique a coupé mon appel à trois reprise alors que j'était en attente. La quatrième fois que j'ai rappellé, j'ai fait le 0 au lieu de suivre la séquence de numéros et j'ai alors réussi à atteindre un technicien qui m'a très bien répondu.",4
310299,04-JAN-12,03-JAN-12,Shinoj,,en,76.64.79.240,abuttice@sympatico.ca,14457566,000000122305308,4,5,Representative could have been a little more knowledgable about the return protocol for the old modem.  I was unaware that the modem could be shipped back at no additional cost.  I wish the Bell Mobility people were as pleasant to deal with. I recently left them after 9+ years due to their lack of communication and customer care. Maybe you have the power to let someone in their organization know...provided there's any affiliation? Keep up the good work.  Thanks.,5
310300,04-JAN-12,02-JAN-12,Vijay,,en,70.24.148.242,cheryl.carley@sympatico.ca,14445526,000000122264136,5,5,,4
310301,04-JAN-12,03-JAN-12,Josue,,en,76.70.114.168,gary.tench@sympatico.ca,14462280,000000122308668,5,5,,5
310302,05-JAN-12,04-JAN-12,Sudheer,,en,70.48.165.228,tmenson@sympatico.ca,14487644,000000122322675,5,5,,5
310303,05-JAN-12,04-JAN-12,Jose,,en,70.48.25.64,sueellen.basek@sympatico.ca,14487030,000000122310494,4,4,,5
310304,05-JAN-12,04-JAN-12,Nemri,,fr,70.29.220.87,annie.rioux063@sympatico.ca,14474136,000000122313270,4,4,Rien c`est parfait,4
310305,05-JAN-12,04-JAN-12,Michael,,en,70.26.90.149,dougalco@sympatico.ca,14477004,000000122328569,1,2,Better training for your technicians. ,3
310306,05-JAN-12,04-JAN-12,Diana,,en,70.26.93.199,m.mcfadden@sympatico.ca,14482146,000000122319673,5,5,"It was perfect   She was bright understood what my issue was an resolved it professionally .  One of the best I have felt with
",5
310307,05-JAN-12,04-JAN-12,Kris,,en,70.26.90.149,dougalco@sympatico.ca,14477002,000000122317277,,,Don't remember this person or call. ,3
310308,05-JAN-12,04-JAN-12,Michael,,en,70.26.90.149,dougalco@sympatico.ca,14477006,000000122310552,2,2,Train your technicians better.,2
310309,05-JAN-12,04-JAN-12,Mahender,,en,184.145.109.9,a.larrett@sympatico.ca,14473374,000000122309860,3,1,"The person I spoke to when I called tried to be helpful but could not resolve the problem.  The person who called me back informed me that I had cancelled the service on the 27th of December and that was the problem.  I did not cancel the service, I did not even phone on the 27th.  The internet  has worked intermittently since the 27th so I do not believe that Bell mistaking that I cancelled the service was the problem.  The internet stopped working for a short period of time again last night.  I do not have a four hour window available in the next few days where I can wait for a technician and I believe the problem is not in my house but with Bell's lines.  All that to say that I am not at all satisfied right now.  I do not want to give up my sympatico email address, but am starting to feel that I will have to switch internet providers because of the intermittent service.  ",1
310310,05-JAN-12,04-JAN-12,Philip,,fr,50.100.165.26,homart@sympatico.ca,14479090,000000122316354,5,5,non,5
310311,05-JAN-12,04-JAN-12,Moncef,,fr,184.144.185.249,bb.leg@sympatico.ca,14474548,000000122311646,5,5,,5
310312,05-JAN-12,04-JAN-12,Med Ramzi,,fr,184.144.188.66,brunet-hoogland@sympatico.ca,14475090,000000122329613,4,4,rien de plus,5
310313,05-JAN-12,04-JAN-12,Maureen,,en,70.27.85.215,gdlowry@sympatico.ca,14478208,000000122329509,5,4,,4
310314,05-JAN-12,04-JAN-12,Mohamed Amine,,fr,70.53.134.242,jeannotetnoella@sympatico.ca,14479862,000000122335526,4,5,j'aimerais que le technicien parle plus fort car déjà j'éprouve de la difficulté à le comprendre dû à l'accent de sa langue.,5
310315,03-JAN-12,02-JAN-12,Alejandro,,en,76.67.66.214,shebob.wallace@sympatico.ca,14455076,000000122273915,5,5,"Nothing, representative was knowlegable, quik and courtious.
Thank you",5
310316,03-JAN-12,02-JAN-12,Darwin,,en,64.231.148.237,johnkrzyzanowski@sympatico.ca,14449706,000000122279728,5,5,,5
310317,03-JAN-12,02-JAN-12,Twinx,,en,174.93.42.169,ainsley.rose2@sympatico.ca,14443660,000000122266587,3,4,Could have outlined my new costs compared with my old costs relative to the services I had and the new services I will be receiving. ,3
310318,03-JAN-12,31-DEC-11,Rajni,,en,70.31.43.129,m___schneider@sympatico.ca,14435450,000000122247814,5,5,,4
310733,04-JAN-12,03-JAN-12,Kimberly,,en,74.12.175.185,plug@sympatico.ca,14469106,000000122302679,1,5,"I was very disappointed that I called on November 16th 2011 to cancel my land line and on January 3rd I receive yet an other bill for something that was supposed to be cancel 2 month ago. What really disappointed me was when I called Bell again to cancel my land line the customer service person told me she had no record at all of me calling on November 16th 2011 to cancel. I had to be transferred to customer loyalty and they had all my information of my cancelation. So why did my phone not get cancel in the first place I will never know. The customer service from Loyalty was very nice and they did resolve my problem but I really don't understand why it had to go up the scale that high. In the time I spent on the phone with bell, I was able to cook supper for 5 people and we all ate and was able to do the dish before i was able to fix the problem. I spent a lot time on hold, even after speaking to a customer service person they still put me on hold for a long time. The  3 main reason why I switch everything I had from bell to the competition is because 1) Customer service is really not all that great, you wait a long time on the phone and you always speak to someone that is hard to make out because they are foreign. 2) For some reason or an other you always have to call in to get the best deal. I don't kno why you always have to call and complain to get a better deal, why not just give the customers the best deal possible instead of making them call in to get and taking advantage of them. 3) For some reason or an other, it always feel if you don't pay attention to your bills they always creep up and up and up until you have to call it in then they fix it and give you recommendation and then you save a little. I used to have bell as a cell phone provider, I switch to Telus, Used to have bell as a satellite provider but switch to star choice, just cancel my land line so the only thing I have from bell is internet which is just about to change soon because I am also switching. I honestly wish I could have kept everything with bell, but because of the 3 reason I gave on top it's almost a full time job to just keep track of everything so you don't get screwed and also very time consuming as well because you could be on hold for hours on end. I am sure you must receive feedback often enough similar to mine.",
310734,04-JAN-12,03-JAN-12,Hedi Sadek,,fr,74.15.213.154,lartaporter@sympatico.ca,14465622,000000122282575,4,4,je ne suis pas capable de voir ma facture en ligne,4
310735,04-JAN-12,03-JAN-12,Paul,,en,70.51.223.81,rmcgrath@sympatico.ca,14469804,000000122308667,5,5,Can't think of anything.,5
310736,04-JAN-12,03-JAN-12,Gustavo,,en,50.100.208.61,hdawson@sympatico.ca,14462956,000000122286705,3,4,Been more on top of when modems get returned...I mailed it Oct 11.11...it was received Oct 19.11...and here I am finding it on my last bill,3
310737,04-JAN-12,03-JAN-12,Luis,,en,184.144.33.228,bonnie.neal@sympatico.ca,14459086,000000122298460,4,5,You could have sped up the wait time to get to talk to the technician.,3
310738,04-JAN-12,03-JAN-12,Med Rami,,fr,65.92.171.248,patrickcote69@sympatico.ca,14468668,000000122299755,5,5,,4
310739,04-JAN-12,03-JAN-12,Darwin,,en,65.95.27.36,m.soulard@sympatico.ca,14466526,000000122306929,2,2,,3
310740,04-JAN-12,03-JAN-12,Salvador,,en,65.95.27.36,m.soulard@sympatico.ca,14466524,000000122285604,5,5,explain what the problem was in language that non technical people would understand,4
310741,04-JAN-12,02-JAN-12,Juliio,,fr,70.53.226.128,alexbiggy@bell.net,14443794,000000122279138,4,4,,2
310742,04-JAN-12,03-JAN-12,Med Waheb,,en,76.3.176.16,ron.crossan@sympatico.ca,14469994,000000122283136,1,1,"I  had a hard time to understand the person I was talking to, he mumbled. He didn't know how to solve the problem, let me wait on the line till I told him to solve the problem and call me or email me when it is solved. So far I have not received a call or email and the problem is not resolved. I still cannot access the details on my bell bill.  Once I see the amount owed and the phone number, if I press on view current bill, it brings me back to the sign-in page.I tried to access the details for 4 days now and it still doesn't work.  Please resolve the problem for us. Thank you.",2
310743,04-JAN-12,03-JAN-12,Emely,,en,70.26.99.65,harwoodpoint@sympatico.ca,14462914,000000122285233,5,5,,5
310744,04-JAN-12,03-JAN-12,Seifeddine,,fr,174.95.117.14,boisclair.richard@sympatico.ca,14459058,000000122283062,4,3,,4
310745,04-JAN-12,03-JAN-12,Charles,,en,69.157.55.232,shipsntrips@sympatico.ca,14470794,000000122283147,4,4,,4
310746,04-JAN-12,03-JAN-12,Juan,,en,74.12.41.14,martinxrist@bell.net,14467044,000000122294755,4,4,Pass me to the proper tech support quicker.,4
310747,04-JAN-12,03-JAN-12,Kishore,,en,65.94.206.82,mckeownresr@sympatico.ca,14467258,000000122290227,2,1,,5
310748,04-JAN-12,03-JAN-12,Tammitha,,en,174.92.100.196,irene.jackson@sympatico.ca,14463402,000000122287659,5,5,,4
310749,04-JAN-12,31-DEC-11,Mohamed Abdelkader,,en,70.49.147.174,bilodeaumarlene@sympatico.ca,14431826,000000122238749,3,3,"The problem was not solved at that time, technician had to come over.",5
310750,04-JAN-12,02-JAN-12,Rudolf,,fr,70.26.188.117,mcst-jean@sympatico.ca,14451976,000000122271806,5,5,"Le problème a été réglé
",5
310751,04-JAN-12,03-JAN-12,Mary,,fr,74.14.180.140,sylvia7@sympatico.ca,14471518,000000122299706,3,3,,4
310752,04-JAN-12,02-JAN-12,Mike,,fr,67.71.118.51,claude.michon@bell.net,14445696,000000122277138,1,1,"L'employé# XY606 nommé Mike devais me rappeler le 2 janvier au soir ou le lendemain le 3 janvier 2012, pour fixer un rendez-vous pour installer Internet Fibe
Je suis vraiment déçu

Claude Michon",2
310753,04-JAN-12,04-JAN-12,Duncan,,en,64.231.90.140,n_white@bell.net,14468174,000000122309093,5,3,I upgraded ny service and was not receiving anymore then what I was before infact it was less hopefully solved this issue. Not to impressed with the speed.,3
310754,04-JAN-12,01-JAN-12,Merly,,en,74.198.164.88,patriciacreasy@bell.net,14441802,000000122254631,2,1,YOU SENT US THE POWER CABLE FOR OUR MODEM THE PROBLEM WAS NOT THE CABLE BUT THE MODEM SO NOW WE ARE WITH OUT OUR INTERNET ANOTHER 3-4 DAYS,3
310755,04-JAN-12,03-JAN-12,Saifuddin,,en,70.53.130.104,baldoyle@sympatico.ca,14458536,000000122294754,4,5,,5
310756,04-JAN-12,03-JAN-12,Salvador,,en,70.27.7.6,cristl@sympatico.ca,14460300,000000122306609,5,5,,4
310757,04-JAN-12,03-JAN-12,Khaled,,fr,74.12.228.145,andrenormandin@bell.net,14458050,000000122285357,5,5,"Mon representant Khaled a été d'une gentillesse remarquable.  Très gentil, très polie et il a répondu a toute mes questions.  C'est le genre de représentant que toutes les compagnie devrait avoir.  Il n'y a pas de changements a faire, continué d'avoir des bons employer s comme ca et les clients vont être heureux.  Merci.  ",5
310758,04-JAN-12,28-DEC-11,Naveenkumar,,en,70.31.80.148,meggleton@bell.net,14397138,000000122185030,5,5,,4
310759,04-JAN-12,03-JAN-12,Gustavo,,en,70.27.113.243,teresa.pak@sympatico.ca,14471698,000000122284778,5,5,,5
310760,04-JAN-12,02-JAN-12,Troy,,en,70.27.41.209,pancerny@sympatico.ca,14453168,000000122269081,5,5,,5
311214,04-JAN-12,03-JAN-12,Emely,,en,70.51.218.116,mike.touw@sympatico.ca,14467646,000000122281932,5,5,"While the call was being transferred up to the next level, there was nothing but silence.  There should have been some indication that the call was still in progress.",5
311215,04-JAN-12,03-JAN-12,Kimberly,,en,70.55.0.102,peter.gleeson@sympatico.ca,14468874,000000122296442,4,4,"There was one monthly charge on our phone bill for $2.95. Kim was not able to explain what it was for.
",4
311216,04-JAN-12,03-JAN-12,Eliena,,en,70.49.186.242,jpurins@sympatico.ca,14464740,000000122303203,2,1,"Your employee seemed stumped by the problem, asked to put me on ""hold"".  I agreed, waited about 10 minutes on hold and finally lost the connection.",1
311217,04-JAN-12,03-JAN-12,Abderrahmen,,fr,174.89.85.195,nicoleca@bell.net,14468304,000000122299315,4,4,non tout est bien,5
311218,04-JAN-12,03-JAN-12,Bettaib,,fr,148.188.192.60,ciayoub@bell.net,14460004,000000122298861,4,4,,4
311219,04-JAN-12,29-DEC-11,Amir,,fr,74.14.189.3,acugil@bell.net,14403106,000000122211199,1,1,"Premièrement comprendre mon problème.  Je lui est que ça fait 15 ans que j,utilise Outlook et que ce pb. n'existait pas au paravant. Il me dit que c'était normal de clicker  sur envoyer/recevoir pour faire entrer mes courriels. Je lui disait que non, il me disait que lui savait et faisait fit de mes année avec Outlook.  je voyais qu'il s'entêtait de ne pas vouloir comprendre ce que je lui disait et je lui alors fermer ma ligne au nez.  Rien à faire avec ce type.  Mon Pb n'est toujours pas régler personne ne vous ne comprend mon simple pb. Mon explication est pourtant simple à comprendre. vous chez ^ca à l,air normal de clicer sur envoyer/recevoir pour faire entrer des courriels, ÇA DOIT ENTRER AUTOMATIQUEMENT SANS QUE J'AI À FAIRE ENVOYER RECEVOIR. J'AIMERAIS AVOIR QUELQU'UN DU QUÉbec lui va me comprendre.",1
311220,04-JAN-12,29-DEC-11,Dhia,,fr,74.14.189.3,acugil@bell.net,14403108,000000122211674,3,1,Corriger le problème,1
311221,04-JAN-12,29-DEC-11,Ahmed,,fr,74.14.189.3,acugil@bell.net,14403102,000000122211444,2,1,,1
311222,04-JAN-12,03-JAN-12,Ramzi,,fr,76.67.176.222,hynkko@sympatico.ca,14463270,000000122302882,3,2,,3
311223,04-JAN-12,03-JAN-12,Catherine,,en,70.26.143.170,lkivell@sympatico.ca,14466112,000000122297278,5,5,,4
311224,04-JAN-12,04-JAN-12,Mohammed,,en,69.157.24.252,pmgrowcott@bell.net,14469126,000000122308883,4,4,wait time for rep was abit long,4
311225,04-JAN-12,03-JAN-12,Prince,,en,174.92.85.132,sofia.m@bell.net,14471022,000000122304838,5,5,"The customer care representative was very helpful and provided excellent service.  The only thing was that the phone connection was not very good and I was having difficulty hearing the person at the other end, and had to keep asking the representative to repeat his words (at which, thankfully, he did not get annoyed).",5
311226,04-JAN-12,03-JAN-12,Wynbert,,en,70.30.238.84,tongil@sympatico.ca,14471970,000000122305659,4,4,,5
311227,04-JAN-12,03-JAN-12,Karina,,en,70.52.31.224,lyndago@sympatico.ca,14466432,000000122285839,4,4,not staying on hold so much...,4
311228,04-JAN-12,03-JAN-12,Moncef,,fr,76.67.146.52,loyo@bell.net,14466284,000000122302722,5,4,,5
311229,04-JAN-12,01-JAN-12,Pradheep Kumaar,,en,67.71.124.230,t.drenth@sympatico.ca,14442612,000000122255622,3,2,"The Line tech person was rude (the customer service tech couldn't resolve my issue so sent me over to the line tech), however the technician that came to fix my internet in my home (Jan 4th - his name was Craig) was fantastic.  He was courteous, funny, polite and very knowledgeable about what the issue was.  It was a pleasure having such a great tech here and it made up for the lousy service I received by phone (and 2 days without internet access!). Thanks Craig.",3
311230,04-JAN-12,03-JAN-12,Raouf,,fr,174.92.222.35,jocelynlebrun@sympatico.ca,14464396,000000122301858,5,5,"La solution du problème a été résolue efficacement par le technicien. je crois, que mon expérience avec cette communication est un succès. Chapeau!!! ",5
311231,04-JAN-12,03-JAN-12,Krishnan,,en,64.231.144.187,peter.cover@sympatico.ca,14468870,000000122293554,3,3,"I asked if I could increase the number of email addresses on one email beyond 99, (to 110)as that is important to me. I was told that was not possible, and that does not make happy. In today's technology, we should be able to accommodate such requests. ",3
311232,04-JAN-12,03-JAN-12,Ricardo,,en,74.14.56.132,ritchie.al@bell.net,14469734,000000122307798,5,5,it was great,5
311233,04-JAN-12,23-DEC-11,Edwitch,,en,70.52.165.244,jandscarey@sympatico.ca,14342146,000000122093011,5,5,"nothing, every question was answered to my satisfaction, couldn't have done anything more.",5
311234,04-JAN-12,03-JAN-12,Cathrine,,en,64.229.96.7,mjwoods@sympatico.ca,14467764,000000122303358,4,5,,4
311235,04-JAN-12,03-JAN-12,Rene Jose,,en,76.64.140.252,melanjo@sympatico.ca,14467358,000000122300851,5,5,,5
311236,04-JAN-12,03-JAN-12,Yassine,,fr,64.229.132.14,jp.lafreniere2@sympatico.ca,14464692,000000122284695,5,5,"Ne pas avoir eu à faire 5 appels pour obtenir ce que je demande depuis le 15 juin 2011. En plus, sur ma dernière facture, on me facturais 50.00 $ pour un modem que je n'ai jamais eu, et dont je n'ai jamais fait la demande. Depuis le 15 juin que je demande un versement unique de 49.99$ pour le modem que j'ai depuis 3 ans; je viens enfin del'obtenir après 5 appels et 6 mois de location à 3.95$ par mois, et  cela absolument pour rien. 1er appel:  15 juin, conf. 117815979.  2e appel: 9 août, conf. 3339880. 3e appel:16 novembre conf. 0121277775. 4e appel: 15 décembre, conf.121917505. 5e appel: 3 janvier 2012 conf. 122284695, avec cette employée, j'ai enfin obtenu ce que j'avais demandé depuis 6 mois.",3
311237,04-JAN-12,02-JAN-12,Danielle,,en,64.231.204.248,nightmoon1@sympatico.ca,14452858,000000122272006,5,5,"everything was fine, helped me to save on my total bill, which well help me with my budget. thankyou. P.S  and the lady was very helpful and nice.",5
311238,04-JAN-12,03-JAN-12,Walid,,fr,70.52.103.166,claudegs@sympatico.ca,14460086,000000122308842,5,5,Tout est parfait ! Je vous remercie beaucoup de la rapidité que vous avez mis à régler mon problème. Le technicien qui est venu chez moi était très compétent et courtois !,5
311239,04-JAN-12,02-JAN-12,Sam,,en,70.26.119.48,larryandgayla@sympatico.ca,14450668,000000122270011,5,5,,3
311240,05-JAN-12,03-JAN-12,Estephania,,en,65.95.138.148,jwighton@sympatico.ca,14464916,000000122298832,2,2,"The person I talked with did not seem to be able to understand the problem I was having. She ignored or misunderstood the situation until well into the problem solving.  The problem was resolved finally - but most likely on its own - without doing anything I hadn't already tried myself previously.  It would appear that all the issues I've been having recently would be caused by ""maintenance"" on the Sympatico equipment and the Technical people are given absolutely no information about any work being done nor any potential trouble that may be caused by it.  
To answer your question: Keep the Techs up-to-date about any work being done on the system so they can be aware of potential problems.",3
309728,03-JAN-12,02-JAN-12,Leah,,en,69.158.183.107,twira@sympatico.ca,14456296,000000122265859,5,,Nothing as long as my bill for the next month and the remainder of my contract is corrected.,3
309729,03-JAN-12,02-JAN-12,Jamel,,fr,69.159.99.85,daprato_f@sympatico.ca,14446228,000000122277209,5,5,,5
309730,03-JAN-12,28-DEC-11,Ashwini,,en,174.94.2.81,lconnors@sympatico.ca,14395574,000000122174868,5,5,Was completely satisfied with your customer service,5
309731,03-JAN-12,29-DEC-11,Mouna,,en,70.31.61.119,rpholmes@sympatico.ca,14415220,000000122208798,5,5,everything was fine,4
309732,04-JAN-12,03-JAN-12,Hedi Sadek,,fr,70.30.238.231,guillaume.fortin@sympatico.ca,14462766,000000122298686,3,4,"Me tenir au courant que mon service internet était désuet et que pour le même prix, j'ai accès à beaucoup mieux depuis un certain temps.",3
309733,04-JAN-12,03-JAN-12,Naim,,fr,64.86.141.201,alain_masse@sympatico.ca,14457764,000000122307740,1,1,Avoir les compétences necessaires pour répondre a mes questions,1
309734,04-JAN-12,03-JAN-12,Shinoj,,en,65.95.245.11,boblalande@bell.net,14459040,000000122296152,4,5,,4
309735,04-JAN-12,03-JAN-12,Etienne,,en,65.92.234.132,dylandog@sympatico.ca,14461418,000000122307288,5,5,,5
309736,04-JAN-12,03-JAN-12,Adel,,en,70.30.246.139,goodgil@bell.net,14462646,000000122288005,3,1,"my request was a simple one (reimbursment) for a mistake that was done by one of your employees.
i asked for 2 months off ( that would have been simple), but no, they had to put me through 1.5+ hours of convincing faxing justification and in the end i,m not sure i am getting reimburesed...

i have 2 accounts with your company witch means 100$+/month, and now i am considering another provider. considering that the total of my reclamation was around 40$ i find this non professsional. you are missing something here.

i've switched already once out of your services in 2002 and i might do it again. that said, when treated decently, i am a very fidele customer; i've been with the same cellphone provider for the last 12 or so years and i am treated accordingly by that company (fido). that should tell you something.

the empoyee was a bit irked of my demands because she was not empowered to give me what i wanted, and it showed. thats said she was competent and polite, witch is an improvement from a couple years ago.

I hope that somebody will read this letter, i am  really doing this in order to help you not just to criticise liberally. if someone does read it, please let me know.",1
309737,04-JAN-12,03-JAN-12,Deepika,,en,76.67.11.247,obriennickel@sympatico.ca,14468446,000000122294027,3,3,listen more carefully to the problem I was having,5
309738,04-JAN-12,03-JAN-12,Sylvain,,fr,70.53.205.61,jray01@bell.net,14464748,000000122284451,5,5,"Lors d'un appel précédent (27 ou 28 décembre), si le conseiller de cette journée la nous avait donner la bonne réponse pour configurer nos nouvelles adresse courriel supplémentaires, on aurait eu stasisfaction plus rapidement et on aurait éviter un deuximem appel de service",4
309739,04-JAN-12,03-JAN-12,Danny,,en,70.27.21.120,jonell@sympatico.ca,14464592,000000122293777,1,1,"see previous survey reply, regarding a tech problem.",
309740,04-JAN-12,03-JAN-12,Bry,,en,76.66.126.225,dsjordan@sympatico.ca,14461360,000000122300528,5,5,,5
309741,04-JAN-12,03-JAN-12,Krishidhar,,en,74.14.108.248,rosacol@bell.net,14470014,000000122307100,4,5,,4
309742,04-JAN-12,03-JAN-12,Alexandre,,fr,184.145.159.131,pierreplante1105@sympatico.ca,14469034,000000122290898,5,5,,5
309743,04-JAN-12,02-JAN-12,Serina,,en,65.94.203.176,fourreds@sympatico.ca,14447520,000000122276820,4,4,If Tyrone could have explained why my anti-virus protection keeps unloading.,3
309744,04-JAN-12,03-JAN-12,Awatef,,fr,76.69.179.91,charlesgparis@bell.net,14459836,000000122291100,5,5,,5
309745,04-JAN-12,03-JAN-12,Stephanie,,en,68.171.231.80,muchov@bell.net,14468076,000000122292336,1,1,"Listen to customers. If they ask for something, then try to eet them atleast hafwaym",1
309746,04-JAN-12,03-JAN-12,Thomas,,en,68.171.231.80,muchov@bell.net,14468078,000000122294995,4,4,Lower your prices,5
309747,05-JAN-12,26-DEC-11,Hector,,en,74.12.162.109,angiefiorilli@sympatico.ca,14362018,000000122131496,4,5,,5
309748,05-JAN-12,26-DEC-11,Hency,,en,64.231.226.231,speters@bell.net,14371150,000000122122931,5,5,Nothing,5
309749,05-JAN-12,30-DEC-11,Khaled,,fr,197.0.137.248,foresteriecoulonge@sympatico.ca,14422080,000000122234943,5,5,,5
309750,05-JAN-12,03-JAN-12,Suzon,,en,184.145.15.21,noela.dsouza@sympatico.ca,14468348,000000122289536,5,4,,5
309751,05-JAN-12,04-JAN-12,Kanchana,,en,174.95.48.110,objkenobi@sympatico.ca,14484152,000000122309884,5,5,ANother discount!,4
309752,05-JAN-12,04-JAN-12,Emmanuelle,,en,64.231.132.45,bret.brixi@sympatico.ca,14474996,000000122312862,5,4,"Your people are nice to deal with, your equipment is very sensitive to touch and environment.",3
309753,05-JAN-12,04-JAN-12,Francis,,en,174.94.142.21,jpwelsh@sympatico.ca,14480484,000000122319055,4,4,less wait time on the phone,4
309754,05-JAN-12,04-JAN-12,Marouen,,fr,70.48.222.74,smartiestes@sympatico.ca,14486678,000000122315237,5,5,,4
309755,05-JAN-12,04-JAN-12,Uzair,,en,65.94.200.150,glenn.mcdermott@sympatico.ca,14478470,000000122324642,2,1,"fixed the problem
give me the speed of internet I am paying for",2
309756,05-JAN-12,04-JAN-12,Ronald,,en,69.158.114.226,warrenww@sympatico.ca,14488196,000000122326484,3,2,"From the start, my calls to Bell were concerning my Television account, not Internet  This call had nothing whatsoever to do with my internet connection.   However, since I'm here, I would like to compliment the persons I spoke to yesterday.  They finally resolved an issue regarding overbilling that has been fomenting since I had Bell ExpressVu installed at my home during September.  It has been a very frustrating and trying time having to deal with so many people who just couldn't correct the problems.  The solution arrived at yesterday was still not what it should have been (A cheque that I should receive within 4 weeks <their promise> instead of a reversal of Credit card charges, but I am glad that this ordeal is over.  On more than one occasion I was ready to cancel all my Bell services (Home telephone, Mobile phone, Internet and Television) and if the systems continue to give me problems, I may still go ahead with cancellations.
William Warren  (warrenww@sympatico.ca)",2
309757,05-JAN-12,04-JAN-12,Edward,,en,67.70.39.160,kenneth.buchkowsky076@sympatico.ca,14480902,000000122321954,5,5,,5
309758,05-JAN-12,04-JAN-12,Cathrine,,en,174.91.11.93,s.makq@sympatico.ca,14486016,000000122337392,5,4,Resolved the Bell Security conflict on my Laptop wireless connection.,5
309759,05-JAN-12,03-JAN-12,Silumula Swathi,,en,65.95.152.89,mjh44@sympatico.ca,14467748,000000122307694,4,4,,4
309760,05-JAN-12,24-DEC-11,Ghorden,,en,70.24.4.178,ladystorm64@bell.net,14352472,000000122111764,2,1,didn't like when i was treated like nothing was going on or that it was my computers,3
309761,05-JAN-12,04-JAN-12,Loyda,,en,99.238.254.198,rbmacgregor@sympatico.ca,14485274,000000122325332,5,5,Nothing the person was excellent,5
309762,05-JAN-12,16-NOV-11,Keerthi,,en,70.49.107.213,dtremblays0077@sympatico.ca,13991826,000000121267443,1,1,,1
310319,03-JAN-12,02-JAN-12,Khan,,en,184.146.96.169,m.rodgers@sympatico.ca,14451298,000000122265207,5,5,"I have had to call twice in as many weeks to report the same problem.  The CCR asked a bunch of questions each time and we then asked me to reset the modem.  After this was all done, I was told that there was a problem in my area (both times).  It would have been a huge timesaver if I could have bee advised of this at the very beginnin of the conversation.",4
310320,03-JAN-12,02-JAN-12,Jose,,en,184.147.233.75,jholmstrom@sympatico.ca,14449394,000000122275746,1,1,"You can answer/return inquiries. 
We have been a customer for over 25 years -- we over pay. We don't get any deals/savings with you, although there have been promises made.

You just lost a sale -- and now considering a new network to do business with.
",1
310321,03-JAN-12,02-JAN-12,Alonia,,en,70.28.63.172,cbcg@sympatico.ca,14445334,000000122262434,5,4,,4
310322,03-JAN-12,02-JAN-12,Med Ramzi,,fr,70.48.93.164,jean_paul@bell.net,14449240,000000122261909,4,4,,4
310323,03-JAN-12,02-JAN-12,Jose,,en,76.69.22.226,chamberlinsmith@sympatico.ca,14445448,000000122258241,5,5,nothing,5
310324,03-JAN-12,18-DEC-11,Eddy,,en,70.50.193.249,amughal@sympatico.ca,14288730,000000121972693,4,5,,5
310325,03-JAN-12,02-JAN-12,Maher,,en,67.71.21.187,rudycarson@sympatico.ca,14454562,000000122269128,5,4,,4
310326,03-JAN-12,31-DEC-11,Yves,,fr,65.93.152.97,pierrette.lacourse@sympatico.ca,14436702,000000122240117,4,5,,5
310327,03-JAN-12,02-JAN-12,Moses,,en,64.229.37.51,greencastle@bell.net,14448192,000000122274679,5,5,"Actually, nothing. Moises was extremely helpful and patient.",5
310328,03-JAN-12,02-JAN-12,Diana,,en,184.147.39.57,murray.wilson@sympatico.ca,14452628,000000122267860,4,5,,5
310329,03-JAN-12,02-JAN-12,Mariame,,en,68.67.49.238,brownlea@sympatico.ca,14445004,000000122275036,4,1,Gladys McCaig was calling to cancelling the internet and was not able too. They were suppose to call back and talk to me ( Gerald Brown)butthey did not. Gladys McCaig was not able to cancel the internet.,3
310330,03-JAN-12,02-JAN-12,Michael,,en,64.231.55.78,james.winton@sympatico.ca,14449018,000000122268026,5,4,,5
310331,03-JAN-12,02-JAN-12,Mel,,en,70.55.18.187,cin.fani8@sympatico.ca,14445608,000000122259689,3,2,"Fixed my internet interruption problems over a year ago! I have called way too many times into the bell center & wasted hours of my time on the phone trying to fix the internet problems. The phone line went dead & instead of getting Bell to fix it, I just cancelled it! Much easier than placing another repair call!!",2
310332,03-JAN-12,02-JAN-12,Hassan,,fr,70.30.181.247,martin.roy34@sympatico.ca,14451748,000000122270608,3,2,,3
310333,03-JAN-12,01-JAN-12,Nouha,,fr,38.108.87.20,brilou@sympatico.ca,14439210,000000122249750,3,1,"M'offrir une liste des possibilités d'accès internet ailleurs.

2 jours plus tard...je suis actuellement au Mc Do, toujours pas eu la restauration de mon service. Très INSATISFAITE. On me dit qu'on me remboursera $1,80 par jour. Une blague pour tous mes inconvénients. ",1
310334,03-JAN-12,02-JAN-12,Yosimar,,en,69.157.49.6,rosjac@bell.net,14454462,000000122269359,5,5,totally helpful,4
310335,03-JAN-12,29-DEC-11,Abbey,,en,174.93.66.111,jcdctc2001@sympatico.ca,14409366,000000122190524,4,4,,3
310336,03-JAN-12,02-JAN-12,Afroze,,en,174.94.58.215,jr.orr@sympatico.ca,14449858,000000122273527,4,4,nothing comes to mind,4
310337,03-JAN-12,17-DEC-11,Med Lassaad,,fr,70.51.201.105,gillesalbert@sympatico.ca,14282442,000000121954155,5,5,,5
310338,03-JAN-12,02-JAN-12,Ruth,,en,69.157.63.36,elmhoag@bell.net,14447092,000000122280255,5,5,It was the most positive experience I have had using Bell's telephone technical assistance. Please convey my appreciation to the women who so professionally helped me.,4
310339,03-JAN-12,02-JAN-12,Jessica,,en,174.89.50.110,rossj@sympatico.ca,14454474,000000122270359,5,5,,5
310340,03-JAN-12,02-JAN-12,Priyanka,,en,69.158.101.175,wnishihama@sympatico.ca,14456736,000000122262831,2,4,"Be more polite and patient with non computer people.
The Bell rep. was yelling and treating me like an idiot. ",3
310341,04-JAN-12,02-JAN-12,Ashley,,en,174.92.102.71,winjohn@sympatico.ca,14456706,000000122269816,3,4,I found Ashley's attitude not very customer friendly. She spoke so fast that I had to ask her to slow down so I could write down  the information she was giving me. I'm sure she is knowledgeable about her job but if she  or any of your customer service representatives were to remember that your customers do not necessarily understand Bell's billing system & they need to transfer the information to the customer in a more business like manner. After all we are the customers paying for a service & should be treated accordingly.,3
310342,04-JAN-12,03-JAN-12,Nelson,,en,76.66.126.160,pjreeve@sympatico.ca,14469084,000000122306937,3,2,"After being taken through several diagnostic procedures and confirming there was a problem, the representative connected me with someone at the Test Centre. The phone connection was made but then immediately dropped. I was not called back (and had not been given a ticket #), but had to call in again and wait in the queue, which was quite long. Fortunately notes had been taken, which were in my account. The issue is now being dealt with and we'll see how things work out. A previous long-standing internet connection problem was finally resolved a year ago in January 2011. Hopefully the present deterioration in service (over the past 2-3 weeks) can be remedied soon.
",3
310343,04-JAN-12,03-JAN-12,Kaouther,,en,69.159.45.81,garywolf@sympatico.ca,14462296,000000122291361,5,5,,5
310344,04-JAN-12,03-JAN-12,Dheeraj,,en,70.26.77.32,pmgltd@sympatico.ca,14469122,000000122303758,1,1,Having more knowledgeable Staff at first line reception.,2
310345,04-JAN-12,03-JAN-12,Eleanor,,en,65.95.95.25,oldbat44@sympatico.ca,14468468,000000122283369,5,5,Nothing more .. customer rep was quick to respond to my query and took the time to talk for a few minutes instead of just processing my request.,5
310346,04-JAN-12,03-JAN-12,El Hadji,,fr,70.55.134.120,dany.duquette@bell.net,14460590,000000122304122,2,2,"règler le problème tout de suite mais là je dois rappeler dans 6 mois.
À la base, c'est le vendeur qui aurait due me dire dès le départ que l'internet haute vitesse n'était pas accesible chez moi!!! Fausse représentation!!! Intolérable! ",
310347,04-JAN-12,03-JAN-12,Ericka,,en,174.91.124.142,pomko@sympatico.ca,14469156,000000122288864,4,4,"Apparently my internet speed was decreased by the ""system"".
No explanation was given as to why.",3
310348,04-JAN-12,03-JAN-12,Roy,,en,70.27.158.93,bobmarinc@sympatico.ca,14459044,000000122283722,5,4,TO CORRECT YOUR MISTAKES,3
310349,04-JAN-12,03-JAN-12,Ahmed,,fr,184.145.251.210,aturcotte101@sympatico.ca,14458360,000000122283498,4,4,non,4
310350,04-JAN-12,03-JAN-12,Alberto,,en,65.94.105.178,gerald.ruygrok@bell.net,14462410,000000122301482,4,4,check my needs as pensioner.  ,4
310761,03-JAN-12,02-JAN-12,Andrea,,en,174.92.66.2,rhelgeson@bell.net,14454100,000000122270457,5,5,none,5
310762,03-JAN-12,02-JAN-12,Vikram Aditya,,en,184.147.210.216,bbcoach@sympatico.ca,14444554,000000122269719,1,1,could have tried to solve my problem other than saying i can't do that.....there is always a way in this technological society,2
310763,03-JAN-12,02-JAN-12,Kevan,,en,76.69.148.171,henry.kennedy2@sympatico.ca,14448508,000000122266376,3,2,Familiarty with ipod devices,4
310764,03-JAN-12,28-DEC-11,Moez,,fr,174.89.241.194,j.louis.stril@sympatico.ca,14393428,000000122167166,3,4,,4
310765,03-JAN-12,02-JAN-12,Mohammed,,en,74.14.30.100,klyn@sympatico.ca,14450450,000000122258684,1,1,"I was unable to get onto the Internet.  Moh. tried to get on, however he wanted to see if I had Firefox.  He could not connect to my system, but he did get me to change a action in my control panel.  I have no idea if there was a problem in the re-installation of my internet or security.  this happened many months ago following a virus check by Bell.  |I have not had the time to fix it due to the fact that my nephew is living with us for a while (transit strike) and  I have not been able to correct this problem some months ago.  In addition, my e-mail is coming in on French.  I have no idea why that is happening..since last week... there are times when following a virus check, the Security system will change programs that are in my system.  That makes my life difficult.  ",3
310766,04-JAN-12,03-JAN-12,Gilberto Jose,,en,74.12.122.229,lacyhamilton@sympatico.ca,14465536,000000122296469,4,4,no idea,4
310767,04-JAN-12,03-JAN-12,Harathi,,en,174.91.67.142,gamachebc301bm@sympatico.ca,14462254,000000122302516,5,4,the phone line was terrible had difficulty hearing,4
310768,05-JAN-12,04-JAN-12,Marcos,,en,69.157.116.210,jwulkan@sympatico.ca,14480638,000000122312789,3,3,"The billing problems were not resolved, but the agent was sincere and polite. The calls are always extremely long because of being put on hold. Since another call was placed the following day, they problems now may be resolved.
Bell has been the most frustrating company to deal with ever because of endless miscommunitation an mistakes. ",2
310769,05-JAN-12,04-JAN-12,Mike,,en,174.89.28.244,w.ridgway@sympatico.ca,14488158,000000122316673,5,5,,5
310770,05-JAN-12,04-JAN-12,Twinx,,en,70.49.244.43,carol.toth@sympatico.ca,14475326,000000122310452,5,5,,4
310771,05-JAN-12,04-JAN-12,Danielle,,en,64.231.41.40,k.warrillow@sympatico.ca,14480682,000000122313462,5,5,nothing really,5
310772,05-JAN-12,04-JAN-12,Edward,,en,67.71.38.104,mdmaggs@sympatico.ca,14482960,000000122332413,5,5,,5
310773,05-JAN-12,04-JAN-12,Lisa,,en,174.88.0.13,graygable@sympatico.ca,14478606,000000122314177,5,5,none it was nice to talk with someone with a clear understanding of the english language,5
310774,05-JAN-12,23-JUN-11,Jamila,,fr,184.144.221.134,cossette.luc@sympatico.ca,12394623,000000118004396,1,1,"Nous sommes restés 2 semaines sans téléphone ni Internet !
J.ai dû téléphoner à tous les jours pour qu'on s'occupe de mon pb. 5 techniciens différents sont venus constater le problème. Et aucun ne savait ce que l'autre avait fait. Le dernier a dit qu'il ne savait pas que le service était coupé et il l.a rétabli! Depuis mon appel ma facture a été augmentée mais le service est toujours aussi lent.",1
310775,05-JAN-12,04-JAN-12,Mohammed Wasay,,en,99.249.2.210,s_cole@sympatico.ca,14486046,000000122336610,4,4,"The computer answering service is very, very bad. I was asked to tell it what I was calling for and when I input the # it told me that area was closed and hung up on me. I called back about 7 times and tried getting to a person but that computer kept asking me to input the area I needed to get to and would not allow me to speak directly to anyone. I was trying different areas to get to and it kept hanging up on me. It making me very irate. I finally got a hold of someone and he was very friendly and was very easily able to help me. I kinda snapped at him because I was so mad at that stupid computer directory and her annoying voice!",3
310776,05-JAN-12,04-JAN-12,Karen,,en,69.159.185.116,andersond1@sympatico.ca,14473950,000000122313999,4,4,,2
310777,05-JAN-12,04-JAN-12,Alisia,,en,65.95.250.59,ilyniak@sympatico.ca,14479266,000000122317698,5,5,"I wonder why no one called us to advise us that we could have saved over $20 per month on our internet connection fee as well as modem rental of $5 per month for the past 10 years based on our bandwidth usage. We are definitely slowly moving to ROgers!!! Bad business on your part, smarten up.",2
310778,05-JAN-12,04-JAN-12,Saleh,,fr,67.68.254.2,j.m.cameron@sympatico.ca,14479418,000000122326960,5,5,,5
310779,05-JAN-12,04-JAN-12,Mohan,,en,174.91.44.146,hirschsimon@sympatico.ca,14479034,000000122309723,4,4,This inquiry was well handled,3
310780,05-JAN-12,04-JAN-12,Salvador,,en,70.50.55.29,dlynds@sympatico.ca,14476846,000000122315209,5,5,I was very satidfied,5
310781,05-JAN-12,04-JAN-12,Alisia,,en,74.15.30.67,rtkissling@bell.net,14485940,000000122314269,5,5,,4
310782,05-JAN-12,04-JAN-12,Rosa-Maria,,fr,70.48.110.207,rumbo96@bell.net,14485946,000000122319360,5,4,,4
310783,05-JAN-12,04-JAN-12,Victoria,,fr,184.145.150.172,m-mario@bell.net,14482100,000000122321158,5,5,absolument rien.,5
310784,05-JAN-12,04-JAN-12,Uzair,,en,74.12.217.206,ve2rq@sympatico.ca,14487984,000000122316910,1,1,"for several months and visits by technicians my internet connection has not been resolved, I am waiting for another visit today, if it is not resolved
I will cancel and move to cable",1
310785,05-JAN-12,04-JAN-12,Allan,,en,67.71.150.58,peter.g.smith@sympatico.ca,14484618,000000122328741,5,4,,5
310786,05-JAN-12,04-JAN-12,Francis,,en,174.94.67.31,jon.keighan@sympatico.ca,14480388,000000122326703,4,5,All was handled well...,4
310787,05-JAN-12,05-JAN-12,Vijay,,en,206.47.249.246,bcclarke@sympatico.ca,14474576,000000122337888,5,5,,5
310788,05-JAN-12,04-JAN-12,Hemavathi,,en,65.93.198.158,karen.russ@sympatico.ca,14480740,000000122335010,4,5,,4
310789,05-JAN-12,04-JAN-12,Mohammed,,en,70.48.255.205,barnes94@sympatico.ca,14474502,000000122314194,5,5,,5
310790,05-JAN-12,22-DEC-11,Insaf,,fr,67.68.178.3,marcbricault@sympatico.ca,14332394,000000122062631,5,4,"A la question 4 j'ai écrit peut-être par ce que l'incompétence a la quel j'ai été confronté dans les derniers mois par les employés de Bell a tellement été désagréable et m'a causé tellement de préjudice en temps et en argent que la compétence extraordinaire des 2 dernières personnes avec qui j'ai fait affaire et qui ont réglé mes problèmes, a seulement réussi a me garder comme clients. Vous pouvez leur dire un grand merci!   ",3
310791,05-JAN-12,04-JAN-12,Frank,,en,67.70.17.199,rosmond@bell.net,14485886,000000122335349,5,5,nothing,5
310792,05-JAN-12,04-JAN-12,Mohamed Amine,,fr,65.95.75.230,anne-marie.mailhot@sympatico.ca,14474110,000000122324245,5,4,,4
310793,05-JAN-12,04-JAN-12,Jenette,,en,174.88.79.221,mike.silva@sympatico.ca,14483258,000000122327801,4,4,The site was being updated or something. The rep could not fully complete  my request. I wanted to have an email notification sent to flag me when I approached my usage limit.,3
311241,05-JAN-12,03-JAN-12,Christine,,en,70.54.20.192,sandybeach0013@sympatico.ca,14470406,000000122294397,4,4,"The person I spoke to sounded as if I just woke her up, I felt like I was disturbing her.  On the other hand I felt as though she understood me and hopefully resolved my issue correctly, as I have been calling about this issue since September.",4
311242,05-JAN-12,04-JAN-12,Marouen,,fr,184.144.186.145,guy.bonhomme@sympatico.ca,14478742,000000122330033,4,3,"Technicien OK
Sympatico comme page d'accueil est devenu trop lent à comparer à avantpeût être que vos serveurs ne réponde plus au traffic",4
311243,05-JAN-12,04-JAN-12,Malek,,fr,65.94.170.203,d.tremblay_001@sympatico.ca,14476162,000000122328460,5,4,Rien de plus. ,5
311244,05-JAN-12,04-JAN-12,Chandler,,en,216.209.175.181,jerome.dietrich@sympatico.ca,14479970,000000122313010,4,3,Bring fiber to Alma Ontario so I can have better internet service,4
311245,05-JAN-12,04-JAN-12,Thorat,,en,70.52.167.194,alan.bates041@sympatico.ca,14473686,000000122334383,5,5,,5
311246,05-JAN-12,04-JAN-12,Andrea,,en,184.147.204.137,bcpublishing@sympatico.ca,14474584,000000122326522,5,4,,5
311247,05-JAN-12,04-JAN-12,Farhana,,en,74.12.43.231,douce3219@sympatico.ca,14476988,000000122327841,4,5,,5
311248,05-JAN-12,04-JAN-12,Marouen,,fr,184.146.247.54,emi00@sympatico.ca,14477374,000000122321216,4,4,Si nous étions toujours répondu avec ce savoir et cette politesse sans avoir à rappeler 50 fois pour régler le probleme vous auriez la province au complet comme clientelle,
311249,05-JAN-12,03-JAN-12,Divya,,en,70.26.118.179,waltie@sympatico.ca,14472394,000000122307357,5,5,,4
311250,05-JAN-12,04-JAN-12,Domnic Francis,,en,70.24.92.181,sgordon11@bell.net,14486426,000000122335336,5,5,,4
311251,05-JAN-12,04-JAN-12,Khalil,,fr,174.92.190.34,eugene.vincent@sympatico.ca,14477546,000000122314267,4,4,,4
311252,05-JAN-12,03-JAN-12,Mohamed,,fr,70.55.119.224,julie_gomez5@sympatico.ca,14464852,000000122301430,5,5,,5
311253,05-JAN-12,04-JAN-12,Manuel,,fr,65.92.221.110,lougen@bell.net,14481866,000000122315424,4,4,,4
311254,05-JAN-12,04-JAN-12,Grant,,en,70.50.23.24,cresporc3@sympatico.ca,14476050,000000122326976,4,4,"None. Unfortunately, the condo that we bought included a six month prepaid Rogers Cable VIP package. At the end of the period, depending on satisfaction with Rogers, might consider returning to Bell. We have been a Bell customer for a very long time",5
311255,05-JAN-12,04-JAN-12,Janet,,en,192.75.165.28,foruzanvelji@sympatico.ca,14477839,000000122319084,5,5,,5
311256,05-JAN-12,04-JAN-12,Hanen,,fr,76.67.214.170,laprise.pauline007@bell.net,14481306,000000122314217,4,5,,4
311257,05-JAN-12,04-JAN-12,Karingula,,en,70.24.98.246,peter.garritsen@sympatico.ca,14484621,000000122318042,5,4,nothing,5
311258,05-JAN-12,30-DEC-11,Krishnan,,en,64.228.192.193,tomg.hutman@sympatico.ca,14430090,000000122228161,5,4,"they could have tested fot errors and known that there was 1,826,000 errors",4
311259,05-JAN-12,04-JAN-12,Harathi,,en,184.147.134.141,gunteringe@sympatico.ca,14478726,000000122331108,5,5,"I dont know what happend that my Laptop did not respond anymore to have Internet service. If it was Bells fault, just improve on that. If it was my computers fault there is nothing you could do. The Lady who helped me was very patient and solved the problem.",5
311260,05-JAN-12,04-JAN-12,Maher,,fr,76.69.184.65,delormel@sympatico.ca,14476585,000000122337318,5,5,"Ce n'est pas la première fois que je fais appel à votre service technique en ligne. J'ai toujours été très satisfaite des services obtenus. M. Maher a été très aimable, professionnel et très efficace en réglant mon problème.",5
311261,05-JAN-12,21-DEC-11,Med Mehrez,,fr,174.93.180.14,ppellerin@bell.net,14321746,000000122040336,5,5,Tout est parfait.,5
311262,05-JAN-12,04-JAN-12,Ahmed,,en,70.26.12.8,helen.barbeau@sympatico.ca,14478950,000000122317381,4,4,Rep. very nice but difficult to understand - better English skills would be good.,4
311263,05-JAN-12,03-JAN-12,Zied,,fr,67.68.211.187,linserpat@sympatico.ca,14466000,000000122305345,5,5,,5
311264,05-JAN-12,04-JAN-12,Nasra,,en,70.31.16.189,don.felteau@bell.net,14476916,000000122318928,5,5,,4
311265,05-JAN-12,04-JAN-12,Gregorio,,en,67.68.240.157,lilianka@sympatico.ca,14481616,000000122311210,5,1,the rep I got was great & he said someone else would get back to me that day but they never did & my wireless internet is still not working..........),
311266,05-JAN-12,02-JAN-12,Edwin,,en,174.88.52.118,knight43@sympatico.ca,14450466,000000122266839,4,3,"My recent experience was acceptable, I can only confirm the resolution upon receipt of my next bill... stay tuned",3
311267,05-JAN-12,03-JAN-12,Kimberly,,en,74.14.151.119,s.mels@bell.net,14470228,000000122281589,5,5,Im hoping the price I was quoted is what appears on my bill.,5
311268,05-JAN-12,03-JAN-12,Karingula,,en,184.151.63.199,rdandndavis@sympatico.ca,14469488,000000122303174,4,4,,4
311269,05-JAN-12,04-JAN-12,Gayathri,,en,70.26.3.19,k.grier@sympatico.ca,14480664,000000122314845,4,4,,4
311270,05-JAN-12,01-JAN-12,Zishan,,en,216.208.50.157,robert.e.ritchie@sympatico.ca,14442108,000000122252262,1,1,"You could have resolved the problem I an having with the internet. I had agreed to have the speed of my internet connection increased. What happend is the internet connection was shut off. I have spent about twelve hours on the phone to various technical people on your help lines. They have sent two different Bell technicians to my home and they have both said there is a equipment problem. This problem was created when the port was changed to increase the speed of my internet service. This problem has been going on for over two weeks with no resoultion. I am presently using a dial up system that is very slow. I would be happy to have this problem fixed. The service I have received from bell in the past has been very good but I find this present problem very frustating. All of the people I have talked to at bell have tried to be helpful and courteous,but I will only be happy when the problem is fixed! ",3
309763,03-JAN-12,01-JAN-12,Shakeel,,en,70.48.215.89,barbjohn.s@sympatico.ca,14439022,000000122255899,4,5,Can't think of anything.,5
309764,03-JAN-12,27-DEC-11,Francis,,en,174.93.66.111,jdcota@bell.net,14378882,000000122151065,3,3,"Requested new modum, advized sent in the mail.Computer was disconnected right aways.",3
309765,03-JAN-12,02-JAN-12,Estephania,,en,70.49.182.55,ws.chan@sympatico.ca,14456760,000000122275638,4,4,,3
309766,04-JAN-12,03-JAN-12,Leni,,en,70.54.150.51,lilbar@sympatico.ca,14465936,000000122301198,5,5,,5
309767,04-JAN-12,03-JAN-12,Miriam,,en,174.93.35.125,tedgraper@sympatico.ca,14471678,000000122286415,5,5,Can't think of anything.,5
309768,04-JAN-12,03-JAN-12,Tony,,en,65.95.103.169,maureenm1@sympatico.ca,14467146,000000122301443,5,4,nothing,4
309769,04-JAN-12,03-JAN-12,Mario,,en,67.71.67.254,mel.richardson@sympatico.ca,14467332,000000122296652,4,4,Background noise sometimes made the tech's instructions difficult to hear.,4
309770,04-JAN-12,03-JAN-12,Adam,,en,76.69.30.179,petefuchs@bell.net,14468866,000000122289422,5,4,,5
309771,04-JAN-12,03-JAN-12,Asir raja,,en,207.61.57.35,pdwilson1969@sympatico.ca,14468800,000000122306230,5,4,"It seems like services from Bell often require interaction on the part of the customer.  In this modern world of technology, it would be nice if your services just worked without having to call.",1
309772,04-JAN-12,03-JAN-12,Kranthi,,en,70.29.112.60,mikeabram@sympatico.ca,14467654,000000122301693,5,4,"used the on-line chat and it worked very well.

Thank you",5
309773,04-JAN-12,02-JAN-12,Luis,,en,174.89.172.131,udesign@sympatico.ca,14456314,000000122280195,4,4,shorter waiting period when calling during on peak hours/holiday hours. Had to call a few time to get through.,4
309774,04-JAN-12,03-JAN-12,Naveen,,en,70.51.225.236,hcrabtree@sympatico.ca,14462952,000000122293288,2,1,There is a known firmware issue with my speedstream modem which became evident on my second call.  This first call was a complete waste of my time.  ,3
309775,04-JAN-12,03-JAN-12,Estephania,,en,67.70.110.148,drjj2@sympatico.ca,14461332,000000122286648,3,3,I'm still getting junk mail,3
309776,04-JAN-12,03-JAN-12,Luis,,en,50.100.39.67,bert.young@sympatico.ca,14458806,000000122284401,5,5,The service was taken care of in a very pleasant matter and was very please in the way he help me .,5
309777,04-JAN-12,03-JAN-12,Gopi,,en,184.148.253.18,gitipirayech@sympatico.ca,14462558,000000122287436,5,5,nothing,5
309778,04-JAN-12,03-JAN-12,Sam,,en,174.89.54.252,eco-logix@sympatico.ca,14461476,000000122288267,5,5,No improvement required,5
309779,04-JAN-12,03-JAN-12,Gloria,,en,174.94.19.243,tvlepore@sympatico.ca,14472100,000000122305932,5,5,,5
309780,04-JAN-12,03-JAN-12,Quintin,,en,70.31.22.120,boblin@sympatico.ca,14459042,000000122282957,4,4,"being on hold for several minutes to speak to a technician
- technician was great ",4
309781,04-JAN-12,02-JAN-12,Saifuddin,,en,70.54.60.170,fobum@sympatico.ca,14447492,000000122268449,5,4,None,4
309782,04-JAN-12,03-JAN-12,Sajid,,en,70.27.158.174,pauloa@sympatico.ca,14468746,000000122305533,5,5,Have more associates like Sajid.  He was extremely efficient and a pleasure to deal with.,5
309783,04-JAN-12,03-JAN-12,Lamya,,en,50.101.148.56,normala@sympatico.ca,14468364,000000122284991,5,4,Everything was fine,5
309784,04-JAN-12,03-JAN-12,Mohamed,,fr,69.156.73.179,ancar54@sympatico.ca,14457992,000000122293461,3,3,"Je n'ai pas pu saisir chacun des mots de mon interlocuteur soit  à cause du débit ou de la prononciation. Toutefois, j'ai pu saisir l'explication globalement.
Et si je peux me permettre, j'aimerais souligner, même si cela n'a pas de rapport direct avec votre sondage, que je ne comprends pas qu'une prolongation de mon utilisation de votre service internet amène une modification à ma facturation puisque c'est le même service qui se poursuit au même prix !!! 
Merci de votre attention.",4
309785,04-JAN-12,03-JAN-12,Cecile,,en,174.91.73.158,wilhelmriexinger@sympatico.ca,14472498,000000122297972,5,5,nothing,5
309786,04-JAN-12,03-JAN-12,Karingula,,en,207.61.28.114,jburnside@sympatico.ca,14463842,000000122289088,4,4,,4
309787,04-JAN-12,02-JAN-12,Dashrathan,,en,192.237.29.125,pipey@sympatico.ca,14453566,000000122258567,4,4,,4
309788,04-JAN-12,03-JAN-12,Temsu,,en,174.94.121.41,ramquebec@sympatico.ca,14469392,000000122294933,4,,Time will tell,3
309789,04-JAN-12,24-DEC-11,Padala,,en,76.67.73.208,tricia.barry@sympatico.ca,14355462,000000122103342,1,1,"Worst service ever. Would never recommend Bell to ANYONE unless they were my enemy. You should be ashamed. No continuity in service issue resolution. Nothing was recorded on the file for the next person. No ability to contact you due to out of country servicing. No single point of contact even after several escalations. Wasted over 41 hhours of my time [over Christmas no less]waiting for technicians, being on hold, being passed around etc. to resolve YOUR technical issue with internet service provision. Then you insulted me with $7 bucks in account credit - a complete JOKE!!! Staff were substandard. I had to re-tell my issue more than 20 times. Technician arrive and asked me who my service provider is... I have been a Bell sympatico client for more than 15 years... Just Shameful!!! PATHETIC!",1
309790,04-JAN-12,03-JAN-12,Jayne,,fr,70.49.74.57,magdy.fahmy@sympatico.ca,14466602,000000122301189,5,5,,4
309791,04-JAN-12,03-JAN-12,Guy,,en,76.67.18.80,johncbryan@sympatico.ca,14464524,000000122289525,4,4,I called 3 times over 24 hour - and each time we got a bit closer.  Each person was helpful to a degree - but this call and the one following (a bit before 4 p.m.) brought the matter to a satisfactory conclusion.,4
309792,04-JAN-12,03-JAN-12,Katrina,,fr,184.144.217.126,belanger.st-germain@sympatico.ca,14458734,000000122295218,2,1,"Considérer beaucoup mieux les bons clients existants de longue date.
Raison: hausse de 100% en 3 ans de mon forfait haute vitesse illimité !
Aucune possibilité offerte de réajustement de prix comparable à la concurrence ($70,90 vs 28,95) our ce même forfait",1
309793,04-JAN-12,03-JAN-12,Tanveer,,en,70.27.182.180,rvferrante@sympatico.ca,14470172,000000122291237,5,4,"waiting time at the beginning was a little long but, I do realize that it is still the holiday rush to hook up all our new gadgets. ",5
309794,04-JAN-12,03-JAN-12,Allan,,en,74.15.92.137,ernie.mierau@sympatico.ca,14461736,000000122288173,5,5,"Nothing, the problem was clearly explained and corrected.  I (unfortunately) did not ask for the employees number so I could commend her to you!",5
309795,04-JAN-12,03-JAN-12,Houda,,fr,70.30.255.8,m_polnicky@sympatico.ca,14466558,000000122284281,5,5,,3
309796,04-JAN-12,03-JAN-12,Serge,,en,65.92.14.137,j.o.w@sympatico.ca,14463488,000000122282260,5,5,,5
309797,04-JAN-12,03-JAN-12,Mathew,,en,174.92.82.134,bdick7@sympatico.ca,14458676,000000122294109,5,5,,4
309798,04-JAN-12,02-JAN-12,Denise,,en,174.89.240.92,mcharad@sympatico.ca,14451944,000000122270126,5,5,Connect me with the proper person without my need to transfer from one extension to another.,4
309799,04-JAN-12,03-JAN-12,Haythem,,fr,174.91.254.238,pbeaupre000@sympatico.ca,14468770,000000122290538,5,1,,5
310351,04-JAN-12,02-JAN-12,Jose,,en,184.145.87.37,pawto@sympatico.ca,14453364,000000122278369,5,5,"The representative was very helpful; however, a preliminary step-by-step explanation of what he/she was going to do on my behalf might have helped me be better prepared to respond.  e.g. First I will ask you for..., then we will.. etc.",4
310352,04-JAN-12,03-JAN-12,Grant,,en,65.95.94.159,a-lansitie@sympatico.ca,14457442,000000122295212,5,5,aLL WENT WELL,5
310353,04-JAN-12,30-DEC-11,Porushotham,,en,70.52.177.171,ljaniec@sympatico.ca,14425286,000000122223425,1,1,I have answered your second request for all the problems that have occurred on your second survey. Leonard and Ingrid Janiec,
310354,04-JAN-12,03-JAN-12,Houssemeddine,,fr,184.144.235.20,anitacouture@sympatico.ca,14458142,000000122299464,5,5,"Pour ce que j'avais demandé, je suis satisfaite des résultats.",4
310355,04-JAN-12,03-JAN-12,Stephan,,fr,69.156.18.207,thibeault.n@sympatico.ca,14471794,000000122303976,5,2,"Il semble être très difficile d'intégrer ma facture internet à la facture régulière de Bell.  Pourtant tout était sur la même facture il y a quelques mois.
Stéphane fait tout son possible pour régler le problème mais ça ne semble pas fonctionner.",4
310356,04-JAN-12,03-JAN-12,Tammitha,,en,70.31.53.208,lingram01@sympatico.ca,14465994,000000122298465,4,4,"make you IVR more user friendly.fewer thank you's for holding would be good,it's just annoying to hear.",4
310357,04-JAN-12,02-JAN-12,Tony,,en,174.88.148.240,maweb@sympatico.ca,14451864,000000122261857,5,5,,4
310358,04-JAN-12,03-JAN-12,Silvia,,en,207.219.69.197,florence.au@sympatico.ca,14461968,000000122297431,2,1,Wait too long to be answered,2
310359,04-JAN-12,03-JAN-12,Chad,,fr,64.86.141.133,gordon.whittaker@sympatico.ca,14462658,000000122305790,5,5,waiting time on the phone,5
310360,04-JAN-12,03-JAN-12,Jason,,en,76.67.43.36,rah_richview@sympatico.ca,14469346,000000122289317,5,4,"Reduce the long wait on ""hold"".",3
310361,04-JAN-12,02-JAN-12,Reina,,en,50.101.144.205,brickroad@sympatico.ca,14444982,000000122277260,5,4,?,4
310362,04-JAN-12,03-JAN-12,Oscar,,en,64.231.93.92,br.ma@sympatico.ca,14459128,000000122285108,4,4,,
310363,04-JAN-12,20-DEC-11,Gabriela,,en,76.67.73.208,tricia.barry@sympatico.ca,14311022,000000122017787,1,1,"Customer service at Bell is a JOKE!!! the sutomer is irrelevant to you evidence by the lack of follow-up, inability to keep track of service issues on a customer file and the lack of appetitte among your people to actually READ past history on a service issue. You had the nerve to giv e me a $7 credit on my account after I spent 41 hours on hold, waiting for your technicians, re-tellling the facts of the service issue and acting as the bridge between your service personel to provide some continuity to get the issue resolved. I will never recommend BEll to anyone. YOU SUCK AND YOU SHOULD BE ASHAMED OF YOURSELVES.",1
310364,04-JAN-12,31-DEC-11,Keerthi,,en,76.71.99.254,pkormos@sympatico.ca,14436730,000000122237843,1,1,"Your service tech that came to my home was excellent. Otherwise, customer service sucks.",1
310365,04-JAN-12,03-JAN-12,Nirupa,,en,70.51.58.247,camplintm@sympatico.ca,14459512,000000122289659,5,5,"The Customer Care rep was very knowledgeable, very patient and very polite, however, I think that the customer care department should provide the reps with an answer to one of my questions, which was, ""exactly what service was I paying for in the amount of $68.95 per month? Please don't tell me just 'high speed unlimited internet'. Your other packages are itemized so why not this one?",4
310366,04-JAN-12,03-JAN-12,Amine,,fr,70.28.31.41,gillesmorin1@sympatico.ca,14462526,000000122289597,5,5,"De pouvoir avoir une conversation avec un HUMAIN pas seulement le SYSTEME.
Avec AMINE, le probleme il n'Y en pas eu, trouve une solution sur le champs, sans perte de temps dans la bureaugratie des GROSSE boîte, plus économique et beaucoup moins de FRUSTRATION et par le fais même garde le client.Nous sommes client chez BELL depuis toujours ,mais nous avons un nouveau fournisseur plus au fais de la réalité du CLIENT. Merci et bonne journée. Pour la question 4 surement, si je parle a une ressource, pas au systeme de faite le 4,puis le 7 puis 12 puis l'étoile puis le client en a plein le ..... et vous quite pour FRUSTATION.",
310367,04-JAN-12,03-JAN-12,Carolina,,en,65.95.170.22,fklaiman@bell.net,14461946,000000122287837,,,"While I appreciated having a service representative call me to discuss my concerns, I won't know if the issue has been resolved until I see my next two bills.",
310368,04-JAN-12,02-JAN-12,Emely,,en,50.101.50.127,cocco@sympatico.ca,14445826,000000122274762,5,4,"This has been an ongoing problem that should have been taken care of quicker.  The service rep was very knowledgable and helpful and we feel he did a concise job, we feel that it took to many calls for help before he got here.  In reality, it took a direct call to the rep for him to get to the bottom of the problem and he was more than obliging to help.",4
310369,04-JAN-12,03-JAN-12,Christopher,,en,184.147.234.123,bmoony@sympatico.ca,14458998,000000122288284,4,3,Form letter type response received quite quickly after question raised. Nothing indicating what you are doing to stop things like Hitman spam. By not dealing with spam like this because of supposed censorship concerms you are allowing criminal elements to continue. It is a shame that your customers are not protected as well as these parasites. ,3
310370,04-JAN-12,03-JAN-12,Aymen,,fr,74.15.156.105,louise_dallaire@sympatico.ca,14466242,000000122291171,5,4,,3
310371,04-JAN-12,03-JAN-12,Harathi,,en,76.64.204.110,henrysoi@sympatico.ca,14463036,000000122300638,5,5,,5
310372,04-JAN-12,29-DEC-11,Mohammed,,en,38.121.75.194,jeanwise@sympatico.ca,14409480,000000122198138,3,5,sent technician on original date,5
310373,04-JAN-12,02-JAN-12,Elijah,,en,70.29.88.103,bob_little@bell.net,14444820,000000122273069,5,5,Everything was good,5
310374,04-JAN-12,03-JAN-12,Med Amine,,fr,70.53.213.8,jflafrance@sympatico.ca,14464114,000000122305823,2,2,"Écouter ma requête. J'ai été pendant des mois à 5Mbps et un peu plus et tout d'un coup, ma ligne à descendue à 3Mbps. L'agent m'a remonté à 4.4 mais je lui ai dis que j'ai toujours été au environs de 5Mbps, ce pour quoi je paie. Il n'a pas voulu réajuster la vitesse même si j'ai insisté. J'ai bien compris que je perdais mon temps et qu'il ne m'écoutait plus??? Je travaille en informatique et j'ai effectué un test de vitesse sur ma ligne à partir de votre site BELL ainsi que sur Speedtest.net, tel que recommendé par votre service dans le passé. Je vais don devoir rappeler pour parler à un nouvel agent qui j'espère va m'écouter. J'obtiens généralement un excellent service de Bell et je considère cet incident qu'une exception. C'est pour cela que je prends le temps afin que cela ne se reproduise plus. ",5
310375,03-JAN-12,25-DEC-11,Patricia,,en,216.129.31.125,danistewart@sympatico.ca,14357028,000000122116127,5,4,,1
310376,03-JAN-12,02-JAN-12,Diego,,en,70.53.112.100,rosehillside@sympatico.ca,14454458,000000122273098,5,5,Nothing.  Everything went so well and I am very satisfied with the excellent serviceI received. Diego did an excellent job in resolving my problem.  I am most grateful to him.,5
310794,03-JAN-12,25-DEC-11,Mahender,,en,209.47.35.158,phil_martin@sympatico.ca,14359924,000000122117858,5,5,It took 4 days to receive replacement part. During that time our access to internet was intermittent. Quicker trun around time.,5
310795,03-JAN-12,02-JAN-12,Mohan,,en,70.53.56.188,suskos@sympatico.ca,14455652,000000122271822,4,5,,4
310796,03-JAN-12,02-JAN-12,Ronald,,en,174.91.41.218,neil.murchison@sympatico.ca,14452726,000000122273110,3,1,"Write down info so when I call back and get someone else they know what I am talking about and I don't have to waste my time!
",
310797,03-JAN-12,02-JAN-12,Rebeca,,en,69.158.139.191,mcguirelmcguire@sympatico.ca,14451942,000000122274291,1,1,have peaple speak english,2
310798,03-JAN-12,02-JAN-12,Gabin,,en,184.145.70.33,dicksma@sympatico.ca,14446572,000000122279189,5,4,,5
310799,03-JAN-12,02-JAN-12,Rashika,,en,174.88.204.189,mcavoyl@sympatico.ca,14451928,000000122259208,5,5,nothinh,5
310800,03-JAN-12,28-DEC-11,Abir,,fr,184.145.186.236,mddemers@sympatico.ca,14397108,000000122162365,3,,Votre service à la clientèle est le plus déplorable qu'il soit.,
310801,03-JAN-12,02-JAN-12,Raouf,,fr,65.94.124.238,ac470@bell.net,14443518,000000122274727,3,3,"N'ayant pû résoudre le problème de connexion à internet, M. Raouf m'a conseillé d'Inscrire les 22 chiffre de la clé qui se trouve sur mon modem et ce, à la place de mon mot de passe.  Puis, nous avons raccroché le téléphone car mon modem n'était pas assez près de mon ordinateur pour que je procède.  Par la suite, j'ai procédé comme il m'a dit, j'ai redémarré l'ordo et la connexion s'est faite.  C'est la première fois que cette procédure est utilisée.  Bien à vous.  Angéline Cabot",5
310802,03-JAN-12,02-JAN-12,Juan Carlos,,en,70.26.0.174,valwillis@sympatico.ca,14456366,000000122260316,5,5,,4
310803,03-JAN-12,02-JAN-12,Tara,,en,184.148.10.247,fcuggy@sympatico.ca,14447400,000000122269601,4,3,"Better co-ordinate your billig with service changes. Bell TV service billing updated but Bell Internet changed on my profile, but billing still as per old profile. Will have to wait another month to know if my charges correct with regard to what I expect.",2
310804,03-JAN-12,02-JAN-12,Divya,,en,184.145.69.229,gotchieman@sympatico.ca,14448140,000000122273981,5,5,Nothing,5
310805,03-JAN-12,02-JAN-12,Khaoula,,fr,70.27.191.114,n.myre@sympatico.ca,14452672,000000122258589,4,4,,4
310806,03-JAN-12,29-DEC-11,Hugo,,en,208.65.73.146,campbellrt@sympatico.ca,14404868,000000122202665,4,4,Was on hold several minutes before represtentative was avialable - but excellent service once we were connected,4
310807,03-JAN-12,02-JAN-12,Martina,,en,65.93.164.163,jaspielvogel@sympatico.ca,14449102,000000122279290,4,5,"The service i received was perfect,dont know what you could have done to give me better service. Martina knew what she was doing.",5
310808,03-JAN-12,02-JAN-12,Saifuddin,,en,65.94.123.42,suds10@sympatico.ca,14455604,000000122269306,5,4,,5
310809,03-JAN-12,02-JAN-12,Mohamed Taher,,fr,65.92.249.251,isabelle.cahu@sympatico.ca,14448818,000000122272189,4,5,,4
310810,03-JAN-12,02-JAN-12,Jacqueline,,en,69.156.93.96,ray.chapski@sympatico.ca,14453879,000000122266452,5,3,I would not have had to call if the last representative would have increased my internet usage like he said.  The woman I spoke to yesterdy was wonderful and tried helpig the best she could.  The issue is still not resolved.,2
310811,03-JAN-12,02-JAN-12,Krishidhar,,en,129.9.104.9,alcoulas@sympatico.ca,14443760,000000122279855,4,4,Agent was very knowledgeable and patient. Nothing was needing improvement on this contact. ,5
310812,03-JAN-12,02-JAN-12,Diego,,en,70.51.172.190,jherauf@sympatico.ca,14449392,000000122262433,4,4,,5
310813,03-JAN-12,31-DEC-11,Eddy,,en,204.101.237.139,d_wade@sympatico.ca,14432606,000000122246244,2,3,"Notified me sooner about the home phone

Still waiting for internet to be fixed ....and the home phone is still not disconnected...( I canceled it almost 2 yrs ago) 

",3
310814,03-JAN-12,02-JAN-12,David,,en,76.64.212.22,kkg@bell.net,14450430,000000122259264,3,3,"Contact at 10:28:16 AM on Monday, January 2, 2012 (reference 122259264)
David was very thorough and polite. He went to great lengths to resolve the issue I had with downloading Bell Security. He also downloaded and ran a PC cleaner utility which I am very glad to have. I felt very confident about the operation of my PC and what I thought was increased security from Bell. I am upset with an urgent call I received at 5:26 P.M. from someone who claimed to be receiving a large number of error messages from my computer. He obtained remote access from me and proceeded to download a PCoptimizer which he claimed found 4600 errors. Then he demonstrated that my PC was badly in need of his services which I was advised would cost $100-200. I reported this to Bell the following day. My impression is that one of the techs I spoke with on this day, or someone nearby, flagged me to the person calling himself John Roger. The number he called from displayed as 510005. This person was very aggressive and created great urgency about the state of my PC. I believe that such a call on day when I used the services of two Bell techs, is beyond coincidence. I could have protected myself better by not granting remote access but this had occurred twice that day already so I believe the timing was deliberate. Since I had to call Bell a second time after I thought my issues were resolved, I was more open to the prospect of further issues. He was very upset when I wouldn't buy his service. Let me restate: I believe that someone in Bell tech services directed the person who called himself John Roger to me. Karen Gore
",
310815,03-JAN-12,02-JAN-12,Salvador,,en,70.48.206.87,timetzl@sympatico.ca,14456062,000000122265318,5,5,A shorter wait time on hold.,4
310816,03-JAN-12,02-JAN-12,Fairin,,en,70.30.139.114,tavia.tavia@sympatico.ca,14455832,000000122259871,3,3,,2
310817,03-JAN-12,02-JAN-12,Mohamed,,fr,70.29.198.185,alabao@sympatico.ca,14443710,000000122268595,2,1,"J'avais un problème de réseau local. Puisque c'est par le modem qu'on reçoit le réseau, j'ai pensé que c'était vous qui pouviez m'aider. Mais non, on m'a dit que ce n'était pas de votre responsabilité le problème de réseau local. Je n'étais pas contente! Le conseiller m'a transféré à un superviseur et j'ai attendu à peu près 15 minutes. J'ai eu le temps de répondre à mon autre ligne et jaser un peu et j'étais toujours en attente. J'ai raccroché! Mon réseau local est revenu quelques minutes après. Je ne sais pas comment... J'ai déjà eu un service mieux que celui d'hier et je ne comprends toujours pas pourquoi ce n'est pas Bell qui devrait me résoudre mon problème de réseau local. On m'a dit que je devais appeler Microsoft. Quel est le rapport? C'est la première fois que je remplie un sondage aussi négatif que celui-là.",
311271,04-JAN-12,03-JAN-12,Khaled,,fr,65.94.24.123,andi007@sympatico.ca,14457998,000000122298342,1,1,"Il s'avere que j'avais un probleme avec internet explorer(internet option security)que j'ai résolu moi-meme. Votre représentant a été absolument pourri; et impoli.Il m'a ,de prime abord dit internet fonctionne, tu as un probleme d'antivirus.Nous ne suportons que l'antivirus de Bell. Je lui ai répondu que j'étais un client de Bell pour 150$ par mois. Je lui ai demandé son nom et qu'il entendrai parler de moi si son diagnostic s'avérait faux.Il m'a alors offert d'entrer dans mon systeme pour diagnostiguer le probleme.Il me donnait les instructions en francais, mon systeme est en anglais.Il avait un ton de voix aroguant et baveux. Je l'ai laissé aller...Je suis avec Bell depuis 10 ans et j'ai déja toujours eu un excellent service attentif et poli.Dites vous bien que, quand j'ai un probleme internet, vous etes ma premiere resource; si vous ne m'aviez pas aidé par le passé, je n'aurais plus d'ordi.Me faire envoyer promener avec un argument de vente (on ne suporte que l'antivirus Bell)... je vous laisse deviner le reste.Si cet employé n'aime pas faire ce qu'il fait...J'ai travaillé 32 ans a Bell. Je ne peux accepter ce genre d'attitude.
André Blain",4
311272,04-JAN-12,31-DEC-11,Leni,,en,70.52.255.4,minty1@sympatico.ca,14436008,000000122240633,4,4,You promised delivery of the replacement modem within 3 days of the call (and it could have come on Friday Dec 23) however it did not come in until the 29th of December.,4
311273,04-JAN-12,31-DEC-11,Mohammed,,en,69.156.82.5,dbrabant003@sympatico.ca,14432750,000000122244761,4,4,"Representative implied adapter would be recieved in 2 days but with the holidays it took a day longer.  Perhaps, just let people know that holidays can affect results.",4
311274,04-JAN-12,02-JAN-12,Moncef,,en,174.94.99.238,studiofirenze@sympatico.ca,14455590,000000122270236,4,4,,4
311275,04-JAN-12,03-JAN-12,Shashank,,en,70.53.130.123,ronhogue@sympatico.ca,14470008,000000122293098,5,3,,3
311276,04-JAN-12,03-JAN-12,Saliou,,fr,70.49.65.57,raymond.beaumont@sympatico.ca,14469442,000000122297602,5,5,de être plus clair sur le nouveau montant mensuel de 43.00 que je devré payer merci,5
311277,04-JAN-12,03-JAN-12,Manuel,,en,65.95.161.5,gronding@sympatico.ca,14462732,000000122286476,5,5,,5
311278,04-JAN-12,02-JAN-12,Carlton,,en,70.53.0.218,ehopkin@bell.net,14447006,000000122260630,4,,,5
311279,04-JAN-12,03-JAN-12,Khaoula,,fr,70.26.243.187,ritabelair@sympatico.ca,14469720,000000122285203,5,5,absolument rien de plus.,5
311280,04-JAN-12,03-JAN-12,Ajay,,en,69.156.94.105,dearem@sympatico.ca,14460810,000000122286438,5,5,,5
311281,04-JAN-12,03-JAN-12,Vikram Aditya,,en,184.146.77.44,leslie.williams@sympatico.ca,14465846,000000122308190,5,5,The problem was entirely due to a combination of my advanced years and impaired hearing.  Your representative did all that he could to help me.,5
311282,04-JAN-12,03-JAN-12,Eleanor,,en,174.94.46.95,judi.burns@sympatico.ca,14464802,000000122285087,2,3,"I was connected to a young lady in London, Ont and she rectified my query immediately to my satisfaction.  On many previous occasions I was connected to Bell employee's that spoke with such an accent that I could not understand them.  This is so very frustrating.  One time I was connected to a Bell employee that upset me so much, he made me cry and I cancelled all of my Bell services.  This out sourcing of jobs to foreign countries is just not working.  This is a constant complaint that all my friends with Bell services have.  Some of them are going to cancel Bell altogether.  At the moment my Bell TV is not recording properly....I hesitate to call the repairman....I can't tolerate the run-a-round I WILL receive.  
",1
311283,04-JAN-12,03-JAN-12,Med Anouar,,fr,67.68.251.148,loon@sympatico.ca,14466188,000000122301672,5,5,,5
311284,04-JAN-12,03-JAN-12,Sylvain,,fr,70.53.154.44,gkattan@sympatico.ca,14462576,000000122290937,1,1,"J'ai des problèmes avec le serveur Bell
Mon ordi a été achetéil ya un moins. Je l,ai fait vérifié et on m'a confirmé que l'erreur venait de Bell.Votre technicien plutôt que de gérer le problème m'a dit que ça ne pouvait pas venir de votre serveur.Quand je pense à mes 3 abonnements de Bell au montant élevé que je vous verse par mois,je ne peux pas comprendre qu'on ne puisse pas régler mon problème",1
311285,04-JAN-12,03-JAN-12,Henry,,en,184.146.118.113,lemaar@sympatico.ca,14465794,000000122297474,1,1,"Please be advised that the Rouillard family ""never"" placed a call regarding Internet service on January 3rd. You have obviously made a mistake.  I wish for you to advise me of the outcome of your investigation into this matter as soon as possible.  We are not happy to recieve this information.  My question is ""do we have a security issue here.  Please advise ASAP.

",1
311286,04-JAN-12,29-DEC-11,Armando,,en,70.49.238.84,coreypam@sympatico.ca,14405660,000000122204821,3,3,Replace my DSL modem. I have had it since 2006 and it is acting up. I would have just rather been sent a new one since I am paying for it monthly anyways.,3
311287,04-JAN-12,03-JAN-12,Marie,,fr,70.55.114.156,gounic13@sympatico.ca,14462670,000000122304665,4,5,la ligne téléphonique du préposé le son était loin,5
311288,04-JAN-12,20-DEC-11,Seifeddine,,fr,184.146.240.247,robdasilva@sympatico.ca,14310210,000000122012608,3,2,,2
311289,04-JAN-12,29-DEC-11,Armando,,fr,184.146.240.247,robdasilva@sympatico.ca,14414944,000000122206923,4,4,Send an english survey to client who requested service in english,4
311290,04-JAN-12,29-DEC-11,Rodolfo,,en,174.91.182.144,jessie001@sympatico.ca,14409590,000000122209009,5,5,Nothing. Issue resolved in timely manner.,
311291,04-JAN-12,03-JAN-12,Gopi Rathinam,,en,70.50.189.177,gary-wilson@sympatico.ca,14462278,000000122297900,5,5,,5
311292,04-JAN-12,01-JAN-12,Imran,,en,70.53.84.189,b.eosh@sympatico.ca,14438990,000000122250003,3,2,,5
311293,04-JAN-12,03-JAN-12,Mathew,,fr,70.51.203.141,marlene.laplante@sympatico.ca,14466954,000000122303461,4,4,très bonne collaboration et très gentil et patient avec nous,4
311294,04-JAN-12,02-JAN-12,Nora,,en,174.91.157.179,groenin@sympatico.ca,14448222,000000122277067,5,5,,5
311295,04-JAN-12,02-JAN-12,Diego,,en,174.94.54.178,patv-csj@sympatico.ca,14453286,000000122258539,4,3,"Apparently the problem was with an ""outside"" line. This is not the first time I have been without phone/internet when a fix of someone else's problem, created one for me. Not sure why this happens but I never hear any apologies from Bell, or receive any credit for ""down time"".",4
311296,04-JAN-12,02-JAN-12,Alexandra,,en,70.50.114.82,avanty2k@bell.net,14444362,000000122278726,5,5,"I dealt with someone who knew what he was doiong, courteous Joseph should get a raise",5
311297,04-JAN-12,02-JAN-12,James,,en,70.50.98.49,dondesjardins@sympatico.ca,14446740,000000122268207,4,4,,4
311298,04-JAN-12,02-JAN-12,Mohamed,,fr,69.156.133.94,heleneandre@sympatico.ca,14448492,000000122262274,5,4,,4
311299,04-JAN-12,03-JAN-12,Sahali,,fr,76.65.78.78,andree.loulou@bell.net,14458032,000000122307187,3,5,"le systeme du conseiller etant en panne la solution a ete tres longue plus de 50 minutes. Avons du ouvrir un compte dans MonBell afin de changer le mot de passe, ce que nous ne voulions pas.",4
309800,05-JAN-12,26-DEC-11,Asma,,fr,67.70.134.65,lindaplasse@sympatico.ca,14367522,000000122128043,3,5,"vous dites que vous enregistré la conversation, cependant, après avoir passé 2 heures avec un premier représentant, le lendemain, j'ai dû tout répéter la procédure avec un autre représentant. A quoi ca sert d'enregistrer la conversation si faut tout répéter?",4
309801,05-JAN-12,02-JAN-12,Anthony,,en,69.157.53.5,kennethfpower@sympatico.ca,14450274,000000122266566,2,2,,2
309802,05-JAN-12,04-JAN-12,Mhamed Chekib,,fr,76.65.120.129,eliseetoa@bell.net,14477342,000000122337278,5,5,Ameliorer le service d'Emilie. Les etres humains sont plus efficaces. Philippe le technicien est super efficace et poli. Merci pour le bon service.,5
309803,05-JAN-12,03-JAN-12,Sahra,,fr,70.49.54.166,distr.pierrelavigne@bell.net,14461086,000000122304607,5,5,,5
309804,05-JAN-12,04-JAN-12,Ana,,en,64.231.43.208,gjmessenger@sympatico.ca,14478446,000000122335964,4,3,I was hoping that my problem could have been resolved during my phone call.  ,4
309805,05-JAN-12,02-JAN-12,Chelsey,,en,70.31.4.74,sgrove@sympatico.ca,14455012,000000122275378,5,5,,5
309806,05-JAN-12,04-JAN-12,Gabriel,,en,76.69.112.210,pb.moran@sympatico.ca,14484528,000000122320655,5,5,Nothing comes to mind.,4
309807,05-JAN-12,31-DEC-11,Oscar,,en,184.151.63.191,cgoudie@sympatico.ca,14432246,000000122239927,3,1,When upgrading to a BellTurbo Stick I did not realize that e-mail was cancelled. I was still with Bell and it has been a hassle to obtain all the info from my former e-mails. Not a good experience and this was a Christmas gift.,2
309808,05-JAN-12,04-JAN-12,Chekib,,fr,174.92.182.223,marc.brindamour@sympatico.ca,14482360,000000122323797,5,5,,4
309809,05-JAN-12,04-JAN-12,Nouha,,fr,70.48.109.149,robinmlapf742@bell.net,14485730,000000122321748,5,5,Cette installation est trop récente pour avoir une opinion à ce sujet.,5
309810,05-JAN-12,04-JAN-12,Jose,,en,74.14.127.252,mcjoyce@sympatico.ca,14482914,000000122314924,5,5,nothing,5
309811,05-JAN-12,04-JAN-12,Richard,,en,74.14.127.252,mcjoyce@sympatico.ca,14482916,000000122318817,5,5,nothing,5
309812,05-JAN-12,02-JAN-12,Wayne,,en,70.29.113.204,mc.adminservices@sympatico.ca,14451918,000000122259742,5,5,,5
309813,05-JAN-12,02-JAN-12,John,,en,70.29.113.204,rmtccout@sympatico.ca,14454240,000000122260786,5,5,,5
309814,05-JAN-12,03-JAN-12,Amelia,,en,184.145.21.56,rjpascual@sympatico.ca,14469760,000000122285007,5,5,,5
309815,05-JAN-12,29-DEC-11,Grace,,en,76.71.8.165,kingzeus@bell.net,14410712,000000122207814,4,3,,3
309816,05-JAN-12,04-JAN-12,Nizar,,fr,65.95.75.192,robert_beaudoin_3@sympatico.ca,14485690,000000122335618,5,4,,3
309817,05-JAN-12,03-JAN-12,Dilip,,en,174.95.193.62,david.yorkston@sympatico.ca,14460696,000000122307072,5,5,,3
309818,05-JAN-12,02-JAN-12,Kat,,en,70.49.159.63,gord.emily@sympatico.ca,14448132,000000122270709,5,4,,4
309819,05-JAN-12,03-JAN-12,Maher,,fr,76.65.88.217,egandour@sympatico.ca,14461528,000000122295459,5,5,"Rien tt ete parfait maher service internet, mouna services clientele, andrew service loyaute ont ete parfaitement professionnel et andrew m a meme affirmer que ma facture bell serait de 81.44  avant taxe et c etait ce a quoi je m attendais ",5
309820,05-JAN-12,03-JAN-12,Abdul,,en,70.29.70.96,yulian.nevelson@bell.net,14472806,000000122306477,4,2,,4
309821,05-JAN-12,19-DEC-11,Zishan,,en,184.145.2.120,cmansfield@sympatico.ca,14298060,000000121983668,4,4,"Your service person corrected a mistake another Bell person made at a junction box located off our property.
The service person who visited Dec. 19th was a very good spokesperson for Bell. He also volunteered recommendations to improve our Bell equipment and customer enjoyment.",3
309822,05-JAN-12,23-DEC-11,Kiely,,en,70.51.227.131,j.grier@sympatico.ca,14341992,000000122095383,3,3,E-mail with details of the problem resolution.,2
309823,05-JAN-12,03-JAN-12,Gayathri,,en,74.14.154.36,robert.peggy.eisner@sympatico.ca,14469850,000000122281218,1,1,"I subscribe to Bell Canada Internet, phone and cellular and when I have an issue, any issue, I expect to speak to someeone in Canada.  When I asked to be transferred to Canada, I was told it she was not able to and asked if I wanted to speak to her Indian manager.  I find this totally unacceptable that I pay very good money for this service and get treated in this manner.  One day consumers will revolt and companies that contract outside their countries will lose many customers.  Bring all services back to Canada!!!!  I remember a time when Bell Canada was proud to be ""100% Canadian""  Can you say that today?  Shame on you all.",2
309824,05-JAN-12,15-DEC-11,Diego,,en,184.147.189.39,diane.malcolm@sympatico.ca,14259278,000000121922069,4,4,,5
309825,05-JAN-12,04-JAN-12,Yahia Isameddine,,fr,174.91.238.138,renerheault@sympatico.ca,14485400,000000122327918,5,5,,4
309826,05-JAN-12,04-JAN-12,Mukesh,,en,64.231.164.140,dodman2@sympatico.ca,14476888,000000122330276,3,4,,4
309827,05-JAN-12,04-JAN-12,Reginald,,en,76.69.150.168,brian152@sympatico.ca,14475012,000000122334872,4,3,"I accidently hung up on him, and had to call again - got another person that helped.",3
309828,05-JAN-12,04-JAN-12,Faqria,,en,76.69.150.168,brian152@sympatico.ca,14475014,000000122335488,4,,Nothing - new modem being sent to my house - will see when it gets here if better.,3
309829,05-JAN-12,04-JAN-12,Seshadri,,en,70.48.254.81,taylordl@sympatico.ca,14487296,000000122334519,5,5,better options to prove identity for account access,4
309830,05-JAN-12,03-JAN-12,Kristen,,en,64.231.5.100,oliverrogerson@sympatico.ca,14468482,000000122296511,5,5,,5
309831,05-JAN-12,03-JAN-12,Jose,,en,70.24.20.54,trahanv@sympatico.ca,14472022,000000122281396,5,5,,5
309832,05-JAN-12,04-JAN-12,Kranthi,,en,70.24.99.133,eleanor.jamieson@sympatico.ca,14477322,000000122335339,4,4,"My problem was simply with the power cord to my modem...I was told normal policy was to replace within 2 business days....I had to escalate and plead my case to get within 24 hours....as I work from home ....without my modem, I am cutoff from my work requirements....I would have preferred not to have to escalate and go over my problem a second time.",4
309833,05-JAN-12,31-DEC-11,Philip,,en,76.65.5.208,dianne.coates@sympatico.ca,14432882,000000122243325,4,4,Philip provided excellent service but the order for my new modem was not processed until I phoned again on 3 January.  I gather there was a problem with the ordering system.  This should be fixed if it hasn't been already.  ,5
309834,05-JAN-12,04-JAN-12,Susan,,en,174.93.164.223,hcavaluci@sympatico.ca,14478902,000000122326606,5,5,"Other than giving me free internet, Nothing else was necessary",5
309835,05-JAN-12,04-JAN-12,Karen,,en,174.93.164.223,hcavaluci@sympatico.ca,14478904,000000122326098,5,5,NOthing,5
309836,05-JAN-12,04-JAN-12,Marc,,en,69.158.163.180,scolds@sympatico.ca,14486268,000000122329726,3,4,,3
309837,05-JAN-12,03-JAN-12,Mohamed Amine,,fr,184.148.253.123,yoldion@bell.net,14472768,000000122289173,5,4,,3
309838,05-JAN-12,04-JAN-12,Ibtissem,,fr,74.15.233.231,galerc@sympatico.ca,14478106,000000122332737,5,5,Tout a été parfait. L'employée à été courtoise et professionnelle. ,5
309839,05-JAN-12,04-JAN-12,Arun,,en,184.148.127.83,jsmith1@sympatico.ca,14480518,000000122318167,4,4,,4
310377,03-JAN-12,29-DEC-11,David,,en,207.164.79.114,dubliner@sympatico.ca,14406854,000000122210860,5,5,Answer the phone call earlier. ( waited at least 45 minutes to spesk to a Technician. ),4
310378,03-JAN-12,02-JAN-12,Rudolf,,fr,174.95.228.114,ceciledmajor@sympatico.ca,14445386,000000122267651,5,4,  vos recommandations ont mené à la solution du problème,5
310379,03-JAN-12,02-JAN-12,Francis,,en,184.148.173.27,sssgervais@sympatico.ca,14455454,000000122259461,5,5,Advise the customers before increasing the price of internet.,3
310380,03-JAN-12,02-JAN-12,Reshma,,en,69.156.51.214,bryon.lemoire@sympatico.ca,14445034,000000122278252,5,5,,4
310381,03-JAN-12,28-DEC-11,Mathieu,,fr,74.15.156.103,eldo_2011@bell.net,14391338,000000122172846,4,5,Pour la question posée le résultat escompté est satisfaisant. Bonne année db,5
310382,03-JAN-12,02-JAN-12,Anna marie,,en,174.95.14.10,linda.nicholls@sympatico.ca,14450902,000000122264820,5,5,Nothing more - I was satisfied with the outcome and erfficiencey.,5
310383,03-JAN-12,30-DEC-11,Karen,,en,67.70.0.207,srstrain@sympatico.ca,14429370,000000122216473,5,5,"The second language barrier is still there; but the people were very nice and we got through it with little trouble.",5
310384,03-JAN-12,29-DEC-11,Atef,,fr,70.31.250.44,pm.tremblay@sympatico.ca,14414128,000000122205835,4,4,,4
310385,03-JAN-12,02-JAN-12,Teri,,en,74.14.109.202,rprete@bell.net,14454512,000000122260536,5,4,,5
310386,03-JAN-12,02-JAN-12,Leni,,en,184.147.234.33,the_masons@sympatico.ca,14455966,000000122260708,5,5,,5
310387,03-JAN-12,02-JAN-12,Rudolf,,en,65.95.91.24,tom.mccaughan@sympatico.ca,14456124,000000122279465,3,3,,5
310388,03-JAN-12,02-JAN-12,Nischal,,en,65.92.206.16,adrien.marceau@bell.net,14443578,000000122259968,5,5,nothing,5
310389,03-JAN-12,02-JAN-12,Luis,,en,70.53.128.211,cathy.carnevali@sympatico.ca,14445310,000000122280108,5,5,"It was excellent from the start. Luis asked a few questions and quickly clued into the problem, resolved the issues and explained the causes.",5
310390,04-JAN-12,03-JAN-12,Mary,,en,98.158.116.67,peter777@sympatico.ca,14468892,000000122291749,5,5,,5
310391,04-JAN-12,03-JAN-12,Manoj Sandra,,en,131.137.245.208,chantalbigras@sympatico.ca,14459808,000000122307532,4,5,waiting time - was on the phone for 1h30,5
310392,04-JAN-12,03-JAN-12,Murali,,en,174.95.50.183,mcosta232@bell.net,14467266,000000122302174,,,"My first attempted, my call was placed to south America, the agent place me on hold for more them 5 minutes, my second attempted, was overseas, this time agent was more them willing to help, but he didn't have the proper info to give, only a mouth full of words, not legit.  I cannot understand Bell decision making, I understand cutting coast, but when your cuts affects your customer, I call that a bad business plane that soon will affect your bottom line, I eventually I will be out looking for better serves and mush shipper price.  buy the way Dore did a mush better Job            ",
310393,04-JAN-12,03-JAN-12,Wayne,,en,70.26.121.105,jkupisz@sympatico.ca,14464262,000000122299066,5,5,nothing....Wayne handled the call in a very friendly and professional manner.,5
310394,04-JAN-12,03-JAN-12,Ritwik,,en,65.92.68.18,jzizek@sympatico.ca,14464930,000000122302087,3,2,"dont tell us onething and charge us for a service that we are not getting
",2
310395,04-JAN-12,03-JAN-12,Anthony,,en,70.50.129.157,driegler@bell.net,14461330,000000122290698,5,5,"You could have made calls from a bell mobility phone, to Bell Internet and Bell TV services a free call!! 
 As more and more people do, I only have a cell phone and got rid of my home phone. 
 2 months ago I was charged $20.00 to talk to a Bell TV representative for 50 minutes. Often it ales much longer to resolve issues, especially technical ones. 
 To avoid this charge I have to call Bell using *611 on my cell phone, then get transferred numerous times till I can speak with the right representative or technician. 
Bell probably makes a lot of money this way and it seems quite inappropriate.  ",5
310396,04-JAN-12,03-JAN-12,Andrea,,en,184.145.29.70,Henry_Guenette@sympatico.ca,14457220,000000122292521,4,4,The wait time in the que could have been less.,4
310397,04-JAN-12,03-JAN-12,Hector,,en,74.12.184.170,hcottrill@sympatico.ca,14462948,000000122304643,3,4,"I had to ask for a supervisor to handle the issue, she was English speaking and I felt she knew what she was doing.",
310398,04-JAN-12,03-JAN-12,Salvador,,en,74.14.22.243,peggyevans@sympatico.ca,14468820,000000122293829,4,4,,3
310399,04-JAN-12,03-JAN-12,Yahia Isameddine,,fr,70.29.159.138,angelique.lajeunesse@sympatico.ca,14458108,000000122299144,5,5,,5
310400,04-JAN-12,03-JAN-12,Rym,,fr,70.30.177.176,ardo@sympatico.ca,14458260,000000122296666,3,3,"Disposer d'interlocuteurs ayant plus de facilites avec la langue française d'une part et d' autre part disposer d' interlocuteurs qui comprennent que les clients ne sont pas tous des spécialistes de l' informatique et ainsi tenter de se mettre à leur niveau...
",4
310401,04-JAN-12,03-JAN-12,Janet,,en,67.70.1.251,smucler@sympatico.ca,14471002,000000122286405,5,4,,5
310402,04-JAN-12,03-JAN-12,Megan,,en,67.71.2.241,y.frishman@sympatico.ca,14472676,000000122305677,5,4,"There was a fair amount of confusion with our recent installation. After the technician's visit and installation we received by mail another modem for self installation so now we were left with two modems - the old one (the technician would not take it back) and the additional one sent by mail. We inquired last week how to return these modems and received two labels for shipping back; they had the right address but the wrong name on them. Following our call yesterday we are waiting for two new labels, hopefully the correct ones. ",4
310403,04-JAN-12,03-JAN-12,Jacqueline,,en,70.26.32.74,angusarmstrong@sympatico.ca,14458126,000000122301814,4,4,,3
310404,04-JAN-12,03-JAN-12,Ana,,en,70.26.32.74,angusarmstrong@sympatico.ca,14458124,000000122308631,,,"This phone call for support was definitely not me. I was asleep last night at 11:35 pm.
",
310405,04-JAN-12,28-DEC-11,Sana,,fr,184.144.218.61,jobeaudry@sympatico.ca,14394270,000000122163667,5,4,,5
310406,04-JAN-12,03-JAN-12,Danny,,en,174.94.18.143,lstainedglass@sympatico.ca,14466318,000000122283627,5,5,"I think the representative who helped me was Mia,a woman from the Phillines not Danny.  Sometimes Bell doesnt know what the other arm is doing . This lady who helped me set up the wireless on my lap top which I purchased in Oct was very helpful and polite and patience being I am a senior lady and a little slow.",
310407,04-JAN-12,03-JAN-12,Diego,,en,70.49.151.5,bremaud1@sympatico.ca,14459164,000000122283949,5,5,The fix went very well and quickly,5
310408,04-JAN-12,03-JAN-12,Sushil,,fr,76.110.246.61,pphilippe5@sympatico.ca,14469188,000000122291614,5,5,,5
310409,04-JAN-12,03-JAN-12,Adam,,en,184.148.174.87,dlindsay4472@sympatico.ca,14461144,000000122288129,5,4,,5
310410,04-JAN-12,03-JAN-12,Mohamed,,fr,69.157.149.158,micheline.rauzon@bell.net,14467588,000000122285624,4,4,"Me fournir le service promis au cout indique lors de mon premier appel; j'ai du vous appeler 2 fois.",4
310818,03-JAN-12,02-JAN-12,Pascal,,en,184.147.132.178,dramaqueen67@sympatico.ca,14446836,000000122277497,5,5,"Not one thing. Pascal is the first BELL rep that we have dealt with that was professional, personable, friendly and helpful. In the past 10 years, we have notice that your customer service has become disgraceful to the point that if there were any issues we dreaded calling in for resolution. Pascal made the ""dreaded call"" a positive experience. We actually got off the phone with a smile...imagine, execellent customer service with BELL. Start rewarding your people like Pascal and getting rid of the ones who don't care about your customers and service.",5
310819,03-JAN-12,02-JAN-12,Kylie,,en,64.231.134.30,smakepeace@sympatico.ca,14455264,000000122262566,4,4,Give me a better price.,4
310820,03-JAN-12,02-JAN-12,Christine,,en,70.27.128.250,pfroy@sympatico.ca,14453482,000000122267804,3,3,I was advised that I would get a follow-up email regarding the resolution. Still waiting for it.,
310821,03-JAN-12,02-JAN-12,Oscar Ernesto,,en,174.93.28.225,jlaverty@sympatico.ca,14449490,000000122276455,5,5,,5
310822,03-JAN-12,02-JAN-12,Juan,,en,70.30.146.195,mildred_johnson@sympatico.ca,14452296,000000122258368,5,5,wasn't sure why it would take 24 hrs or more to fix,5
310823,03-JAN-12,08-SEP-10,Khadidiatou,,fr,70.30.226.215,soleileoo@bell.net,9326570,000000111169146,5,5,,4
310824,03-JAN-12,02-JAN-12,Nouha,,en,70.48.51.84,richmax@sympatico.ca,14454146,000000122261125,5,5,"I have ask for a rebate for my internet, I am paying $75.00 per month and I find it a bit expensive. As I am a good client and we have been with you since a long time; we have 3 cell phone, house phone and internet with yo, I thought we could get a rebate.  The person that I called offers me a lower price but I had less services.  This is something I would like that you could check my file and give me another offer with the same package.

Thank you",4
310825,03-JAN-12,02-JAN-12,Revathi,,en,70.24.174.232,roland_shirley@sympatico.ca,14454398,000000122274171,1,1,"I was supposed to receive a call back related to my problem.  I am still operating with an intermittent, 11 year old wireless modem and still havent heard from anyone some 24 hours later...  :(",2
310826,03-JAN-12,02-JAN-12,Sylvain,,en,67.70.41.96,jd613@sympatico.ca,14449186,000000122270335,5,5,,5
310827,03-JAN-12,21-DEC-11,Sami,,fr,174.93.237.88,ghislaine.cote@sympatico.ca,14316380,000000122044040,,2,"Lors de l'appel. je souhaitais régler la question du tarif pour l'année 2012, de janvier à décembre.  On me demande de rappeler en février soi-disant que je pourrais perdre au niveau du tarif.  Perdre quoi?  L'année se termine, je souhaite tout simplement conserver le même tarif qu'en 2011 et j'en fais la demande.  Suis avec vous depuis 2002.  Pourquoi être obligée de rappeler pour cette même question.  La personne à qui j'ai parlé ne pouvait pas me donner la réponse sans consulter peut-être?  Finalement rien de réglé en ce qui me concerne.  Donc, je vais rappeler... en espérant de bonnes nouvelles de votre part.  Pourquoi, ne pourrait-on pas négocier pour une plus longue période, exemple:  3 ans?  Un privilège pour les vieux clients fidèles comme moi (2002) et tous les autres.  
Merci de l'attention que vous porterez à mes commentaires.
Pour la question 4. qui suit, pour l'instant ne suis sûre de rien.  Alors...",3
310828,04-JAN-12,02-JAN-12,Salvador,,en,74.12.100.149,avidach@bell.net,14444366,000000122263377,4,4,,
310829,04-JAN-12,03-JAN-12,Christine,,en,70.49.118.199,shinetime@sympatico.ca,14470792,000000122305523,3,,"Too many cooks spoil the stew. We have been through this ""situation"" with our service literally dozens of times....so will it be fully resolved this time? - doubtful.",2
310830,04-JAN-12,03-JAN-12,Jamel,,en,70.53.195.113,chickie@bell.net,14459902,000000122308538,3,2,tried to help with my problem even though it was not it your domain,2
310831,04-JAN-12,03-JAN-12,Chuck,,en,70.24.4.244,bcrisp@sympatico.ca,14458674,000000122295057,3,4,I did explain that I was not very good on computers but I could sense some impatience.,3
310832,04-JAN-12,03-JAN-12,Jihed,,fr,70.55.121.104,jacques.richard@bell.net,14463596,000000122290138,5,5,Le temps d'attente avant de pouvoir parler à un technicien ,4
310833,04-JAN-12,03-JAN-12,Abir,,fr,65.92.112.60,beaudry-vdb@sympatico.ca,14458696,000000122297565,5,5,,5
310834,04-JAN-12,03-JAN-12,Ahmed,,en,174.88.42.98,md59@sympatico.ca,14467276,000000122285979,2,4,"Correcting what was essentially a Bell clerical issue took 3 calls (over 2 hours of my time).  During each call I was told to hang up and the issue would be resolved in 48 hours (which wasn't the case).  I called one last time and insisted the issue be corrected while I was still on the line.  I had to explain to the Bell employee this was not a technical but a clerical issue and that I would not hang up until it was resolved.  Only then did the Bell employee take the time to find out the exact cause of my problem and correct it.  This is simply not acceptable.  Bell employees constantly work from a ""script"" and try to get rid of the customer as quickly as they can regardless if the issue has been resolved or not.  I rarely get a Bell support person who actually tries to assist me using simple, normal reasoning.  Most of the time, Bell personnel stick to a script and keep repeating the same mistakes over and over again requiring multiple calls until you get someone with a bit of interest in actually fixing the issue.  This is pathetic.",2
310835,04-JAN-12,03-JAN-12,Deborah,,en,70.31.100.132,victor.grier@sympatico.ca,14472272,000000122302975,5,5,"nothing,all is great",4
310836,04-JAN-12,03-JAN-12,Bryan,,en,184.144.38.35,audtay@sympatico.ca,14458384,000000122294426,5,5,,4
310837,04-JAN-12,03-JAN-12,Martina,,en,69.156.13.91,rda44@sympatico.ca,14469486,000000122301999,5,5,I found your choice system on the phone was not very clear as I had a problem finding the tech support area.,4
310838,04-JAN-12,04-JAN-12,Ganesh,,en,67.210.172.98,braymond.13@sympatico.ca,14459150,000000122309164,2,1,fixed the wireless connection problem,2
310839,04-JAN-12,02-JAN-12,Serina,,en,206.47.249.247,karl.virkus072@sympatico.ca,14450114,000000122279937,4,,,4
310840,04-JAN-12,02-JAN-12,Justin,,en,76.69.152.228,lighter6@sympatico.ca,14450880,000000122272430,5,5,better pricing,5
310841,04-JAN-12,02-JAN-12,Karla,,en,76.68.115.128,ann048@sympatico.ca,14444096,000000122266316,5,5,Excellent service - cannot be improved 100% satisfied.,5
310842,04-JAN-12,31-DEC-11,Nagesh,,fr,67.68.67.166,dianeaubin@sympatico.ca,14432876,000000122239811,5,5,,5
310843,04-JAN-12,03-JAN-12,John,,en,67.70.110.147,carol.wilkinson@sympatico.ca,14459578,000000122293648,5,5,"Your staff person, John #728322, was polite, knowledgable, positive and very helpful in resolving the problem.",5
310844,04-JAN-12,03-JAN-12,Maher,,fr,174.88.189.85,manon_richard2@sympatico.ca,14466714,000000122304026,4,4,"Absolument rien, le technicien à été d'une patience absolu. Merci encore pour vos services.",4
310845,04-JAN-12,03-JAN-12,Jayne,,en,174.92.33.63,de.barrett@sympatico.ca,14460792,000000122283426,5,5,"Not a thing....your rep handled the situation perfectly.  And she spoke in clear English, which was really appreciated.",4
309298,01-JAN-12,30-DEC-11,Harathi,,en,174.88.172.12,idamay_56@sympatico.ca,14423160,000000122231392,4,4,"What could be much better if you gave these jobs to Canadians who can speak good english. I have such a hard time on the phone understanding these people. What happend to giving these jobs to our Canadians. All place where you call are now foreign or what ever. Can never understand them and it is very frustrating on the other end of the phone.I do not likecalling into Bell at all for these same reasons. I feel like gettin rid of all my serves because of terrible customer service that do not speak good English.
Unhappy customer.",
309299,01-JAN-12,30-DEC-11,Mario,,fr,67.70.135.241,annea@bell.net,14418748,000000122229365,5,5,rien d'autre,5
309300,01-JAN-12,30-DEC-11,Erika,,en,72.136.131.9,ma1steen@sympatico.ca,14425628,000000122222808,2,3,"your customer service representatives speak very poor english. as well, it is obvious that your offshore customer service reps are reading off of a fact sheet/script, and i find it insulting and condescending of bell to treat my issues in this way. further, i do not care to be repeatedly apologized to by these representatives who had nothing to do with causing my issues (bell's head office and the individuals responsible for policy are). don't apologize to me, simply solve my issues. further, my account and service related issues are always pricing-related or related to bell not honouring their agreement with me (changing service terms before the contract expires, for example). it's a shame, because on the whole i am happy with the quality of service i receive from bell. ",3
309301,01-JAN-12,30-DEC-11,Maurice,,en,70.54.150.109,cathydarovny@sympatico.ca,14419908,000000122235833,5,5,,5
309302,01-JAN-12,30-DEC-11,Armando,,fr,50.100.132.77,blaineakeson@sympatico.ca,14419412,000000122219303,5,5,"Non tout a été résolu très rapidement, merci infiniment",5
309303,01-JAN-12,31-DEC-11,Salvador,,en,70.50.20.126,ttoth2@bell.net,14438232,000000122242231,2,1,Hooked all my services up on the one bill when I signed up to bell which you didn't do and now I am getting screwed for my money and many hours of my time trying to fix your issue ,1
309304,01-JAN-12,31-DEC-11,Hajer,,fr,70.51.199.147,nicolas.loubier@sympatico.ca,14436294,000000122238642,4,4,,4
309305,01-JAN-12,30-DEC-11,Jessica,,en,64.231.199.199,peteckel@sympatico.ca,14427604,000000122232629,5,5,,5
309306,01-JAN-12,30-DEC-11,Radhika,,en,70.51.128.77,andy.garreau@sympatico.ca,14418656,000000122232488,4,4,,4
309307,01-JAN-12,28-DEC-11,Daniel,,en,184.145.78.109,ann.wiggins@sympatico.ca,14387850,000000122166644,4,4,There were technical problems with the bundling package and I don't know if I receive it or not.,4
309308,01-JAN-12,29-DEC-11,Nabil,,fr,174.91.246.48,dancharest@sympatico.ca,14405952,000000122203645,5,5,,5
309309,01-JAN-12,31-DEC-11,Hector,,en,174.95.204.226,amweir@sympatico.ca,14431352,000000122248421,5,5,Nothing comes to mind,4
309310,01-JAN-12,29-DEC-11,Jeannette,,en,174.95.16.163,mfurman@sympatico.ca,14412498,000000122190249,3,2,"Your representatives were wonderfully polite and helpful and I do not have any complaints about them. I took me over two days to have my problem resolved but in doing so other problems were creted.  If you like you can give me a call at 905-881-4521 so that I can discuss my experience further with you. 
Martin Furman",5
309311,01-JAN-12,29-DEC-11,Nadia,,en,70.49.107.54,yves.boudreault2@sympatico.ca,14417724,000000122192119,5,4,,4
309312,01-JAN-12,30-DEC-11,John,,en,65.93.105.111,patty.carl@sympatico.ca,14427456,000000122230982,5,5,,4
309313,01-JAN-12,30-DEC-11,Katherine,,en,64.231.18.230,francap@sympatico.ca,14422110,000000122228794,4,4,,5
309314,01-JAN-12,31-DEC-11,John,,en,74.198.9.191,andreawinter@sympatico.ca,14431382,000000122240525,5,5,Nothing all was perfect!,5
309315,01-JAN-12,31-DEC-11,Nikitha,,en,65.92.12.12,vuillemin@sympatico.ca,14438384,000000122245329,5,5,Having provided to me the information that I had to call for,5
309316,01-JAN-12,31-DEC-11,Ana,,en,64.231.135.91,darylcapson@sympatico.ca,14432672,000000122248931,5,4,,5
309317,01-JAN-12,29-DEC-11,Jacqueline,,en,70.27.16.221,kcarther@sympatico.ca,14410534,000000122207879,1,1,follow through with what you promised me,1
309318,01-JAN-12,27-DEC-11,Juan,,en,76.67.106.28,artgal@sympatico.ca,14373568,000000122150550,5,5,hire more people like the guy who helped me,4
309319,01-JAN-12,29-DEC-11,Sumithra,,en,184.146.100.48,fern_farm@sympatico.ca,14407396,000000122211182,4,2,had a message on the queues indicating there was an outage in the mississauga area,4
309320,01-JAN-12,31-DEC-11,Maria,,en,70.30.60.20,gerry.hoskins@sympatico.ca,14433562,000000122242535,4,4,,3
309321,01-JAN-12,30-DEC-11,Wayne,,en,70.24.2.166,madgewest@bell.net,14425664,000000122221909,5,4,,3
309322,01-JAN-12,23-DEC-11,Robert,,en,184.145.66.146,jandmsandrin@sympatico.ca,14342142,000000122099851,2,3,"The operator jumped to a conclusion, blamed my computor, when in fact, one of your technicians on a previous call(2 years) was able to remedy the situation much more to my satisfaction",3
309323,01-JAN-12,31-DEC-11,Emmanuelle,,fr,174.95.121.151,pplouffe@bell.net,14436768,000000122240047,5,4,temps d attente ,5
309324,01-JAN-12,30-DEC-11,Guy,,en,65.94.180.5,elaine.patry@sympatico.ca,14421616,000000122220891,5,5,,5
309325,01-JAN-12,27-DEC-11,Nora,,en,184.151.63.139,cjnicolle@sympatico.ca,14375062,000000122139920,3,3,speaking with a representative rather than diagnosing my problem over the system as it was multilevelled,5
309326,01-JAN-12,01-JAN-12,Mindy,,en,64.231.187.87,vam1@sympatico.ca,14438288,000000122249462,4,4,wait times are very long. get more techs,4
309327,01-JAN-12,30-DEC-11,Silverious,,en,74.14.154.124,rego_family@bell.net,14428094,000000122235725,4,5,N/A,4
309328,01-JAN-12,31-DEC-11,Majdi,,fr,174.89.76.85,pogy1@sympatico.ca,14436748,000000122246399,5,5,,5
309329,01-JAN-12,31-DEC-11,Yassine,,fr,174.89.237.141,doudou.boicel@sympatico.ca,14432992,000000122241414,4,4,"
 Baisser les prix C'est cher",4
309330,01-JAN-12,30-DEC-11,Jessica,,en,174.89.126.238,sboughner@sympatico.ca,14428844,000000122232332,4,3," I spoke with Jessica in El Salvador. It was my 3rd call in 24 hrs to your tech service department, the first two being totally unsatisfactory. The third call took 1hr13mins to resolve the problem and I never did find find out what caused the disconnect from the internet. Out of country service is not great, poor line connections, language difficulties. My second call to you resulted in a phone disconnect. Very frustrating. I am going to research another provider. I am determined to get better service. Jessica did the very best she could, but what I really needed was a house call from a technician.  I spent $80.00 on a tech call from Apple on Friday, only to learn that it was a Bell disconnect that caused my problem. 24 hours of frustration is too much for a non technical person like myself. Now I am wondering if there will be any response  to this submission.  Bill Boughner ",2
309331,01-JAN-12,31-DEC-11,Gustavo,,en,184.145.110.194,vintiques@sympatico.ca,14438346,000000122238472,5,5,,5
309840,04-JAN-12,31-DEC-11,Heni,,fr,76.71.191.231,pierrelarose21@sympatico.ca,14436698,000000122241057,5,5,"J'ai trouvé désagréable que depuis plus de trois semaines, la situation ne se règle que par étapes: 1- service déconnecté sans mon autorisation; 2- reconnexion faite après deux appels de ma part, 3- réception d'une lettre demandant que je renvoie mon modem, 4- nouvel appel pour m'assurer que le tout était réglé; 5- 2e lettre me demandant de retourner mon modem; 6- réception de ma facture sur laquelle mon compte internet est arrêté depuis le 16 décembre et, finalement, un appel avec Heni qui m'a bien expliqué la situation, m'a donné toutes les infos et s'est excusé au nom de Bell pour une situation qu'il  jugeait inadmissible particulièrement pour un client d'aussi longue date.
Je vous avoue que Bell ne m'a pas habitué à un tel service, heureusement que j'ai un petit côté fidèle.
J'en profite pour vous dire que je serais intéressé par tout forfait qui avantagerait les services que j'ai actuellement avec vous (téléphonie résidentielle et internet).
Je vous et me souhaite une belle année 2012.
 ",4
309841,05-JAN-12,04-JAN-12,Julio,,en,74.198.164.133,attilio.vortasio@sympatico.ca,14474320,000000122318748,4,4,,5
309842,05-JAN-12,04-JAN-12,Satish,,en,70.30.9.46,alicia.friese@sympatico.ca,14473772,000000122309661,5,5,,5
309843,05-JAN-12,04-JAN-12,Shaun,,en,74.14.36.182,joan.levesque@sympatico.ca,14480168,000000122309839,5,5,nothing great experience,5
309844,05-JAN-12,04-JAN-12,Jose,,en,70.49.149.73,tlehtola@bell.net,14487624,000000122311711,5,5,Jose was helpful in showing me how to set up a second email address.  With his clear instructions I will have no problems setting it up.,5
309845,05-JAN-12,04-JAN-12,Katlin,,en,70.53.25.80,glenb@sympatico.ca,14478462,000000122330191,5,5,Nothing,5
309846,05-JAN-12,04-JAN-12,Cristobal,,en,70.29.111.170,emilechoueiri@bell.net,14477380,000000122322607,5,5,"I must say that my experience with Cristobal was excellent. Unfortunately, my previous experiences were not so good.",5
309847,05-JAN-12,03-JAN-12,Edward,,en,50.101.248.117,cherylandbernie@sympatico.ca,14459884,000000122306734,5,5,,5
309848,05-JAN-12,04-JAN-12,Marcos,,en,67.71.63.80,stutt@sympatico.ca,14487012,000000122317690,4,4,Nothing,5
309849,05-JAN-12,04-JAN-12,Hassiba,,en,76.67.191.178,gvoisine@sympatico.ca,14478772,000000122311236,2,2,reaching you and understanding the agent,1
309850,05-JAN-12,04-JAN-12,Nedra,,fr,65.93.129.206,iezzi.ray@sympatico.ca,14479254,000000122317502,5,5,très bonne expérience avec votre service aux clients,5
309851,05-JAN-12,04-JAN-12,Celina,,en,69.158.143.6,DMayberry@bell.net,14473086,000000122336390,1,1,"The problem could have been fixed.
-internet still not working since Dec. 17
-at least 5 service calls
-1 tech seemed to understand what is causing the issue, but didn't seem to have the support services to go any further. 
-another tech said he was going out to check the line,got in his vehicle instead and drove away over our grass!
-another tech. left a mess of garbage
-many phone calls with lots of holding and going through same story each time
-getting stories from different reps. that contradict each other
-more than 1 major element went wrong in each phone conversation, sometines several.  One rep. tried to tell us we have 2 modems, and them that the serial number we read off the modem was not the number of the moden we have. 
-reps., also managers, not getting back to us when they said they would
-reps. not being familiar with the situation if they do call back
-worse yet, it seems little, if any, interaction among dpeartments as we have received 2 unsolicited calls (not related to the escalation) asking us how it's working
-reps. without enough technical knowledge
-we were sent incorrect phone filters only to be told we sholdn't be using phone filters
-escalations that are inconvenient for us and haven't resolved anything anyway
-being told several times that it would be fixed by a particular time on a particular day, which makes it worse when that happens
-language barriers with reps.  One rep. actually said, ""Mr. Dennis, your computer broken.""  The computer is fine.  Others were impossible to understand.  One time when we coldn't understand the callback number on the answering maching, I went through a lengthy process trying to reach the internet centre in Ottawa
A rep. on Sat., Dec. 31 was rude and said not to call back and that we'd be notified when the situation was resolved.  We finally called back on the eve. of Jan. 4.      
-tonight's rep. thought we were in Quebec.  The misinformation has been incredible.
-compensation for any of this was never brought up.  It would help, but right now, it's not really the point.  
All of these issues came together to make a worse technical experience than I could have believed possible. We were told our internet line was (is?) piggybacked with another customer's.  Hope worked out better for them than us.  Regardless of the price, today we want to go back to Rogers for the internet and home phone. ",1
309852,05-JAN-12,04-JAN-12,Daniel,,fr,174.94.91.34,eugene.bouchard@sympatico.ca,14477544,000000122322711,4,5,,3
309853,05-JAN-12,04-JAN-12,Ahmed,,fr,70.26.198.109,gillescrete@sympatico.ca,14478384,000000122318800,5,5,,5
309854,05-JAN-12,04-JAN-12,Jose,,en,70.29.91.59,nelissen@sympatico.ca,14483890,000000122333074,4,4,,5
309855,05-JAN-12,04-JAN-12,Jose,,en,76.68.89.48,bonnie.wayne@bell.net,14474926,000000122315872,4,4,,4
309856,05-JAN-12,04-JAN-12,Rohit,,en,70.49.119.84,a.simola@sympatico.ca,14473386,000000122312198,5,4,"This survery refers to the 2nd time I called Bell at approx. 7:40PM. The rep. was very helpful, clear voice and did fix the problem, when the rep whom I spoke to earlier did not.",4
309857,05-JAN-12,04-JAN-12,Budala,,en,76.70.62.28,tskladanowski@sympatico.ca,14487842,000000122311022,4,3,I had a little trouble understanding the accen. But the quality and care of the representative was superior.,4
309858,05-JAN-12,04-JAN-12,Haricharan,,en,174.93.11.53,hoadleysmith@sympatico.ca,14479064,000000122334396,5,5,,5
309859,05-JAN-12,04-JAN-12,Richard,,en,70.53.224.137,lisa.assaly@sympatico.ca,14481670,000000122336143,2,1,,1
309860,05-JAN-12,04-JAN-12,Seshadri,,en,184.147.42.193,pamela.murray@sympatico.ca,14484324,000000122337296,1,1,"I have spent at least five hours on hold over the past two weeks trying to get all of my Bell accounts up to date and find some explanations for the terrible service I have had. During my recent move my movers lost all of my phones leaving me with only my cell phone to use. My internet service has gone off at least three or four time a day since I got it hooked up here in Belleville. I have driven to the Bell store here they could not help other than provide me with a phone to use. I
 used to work for Bell and this is a  far inferior organization than the one I enjoyed. Bell Canada ? Bell India",1
309861,05-JAN-12,04-JAN-12,Jacob,,en,70.53.47.77,jimenez1@sympatico.ca,14480066,000000122327783,4,4,He was very polite and helpful obtaining a full and satisfactory solution to my problem  ,5
309862,05-JAN-12,02-JAN-12,Venkatesh,,en,69.158.33.146,mrspercy@sympatico.ca,14452578,000000122258089,5,5,,5
310411,04-JAN-12,03-JAN-12,Thomas,,en,174.95.237.168,jackie.zirpdji@sympatico.ca,14463552,000000122298474,1,1,We were transferred to too many different persons and noone was able to find a solution or give us an explanation.,2
310412,05-JAN-12,02-JAN-12,Luis,,en,70.31.103.229,zen1@sympatico.ca,14456960,000000122278223,5,5,,4
310413,05-JAN-12,03-JAN-12,Timothy,,en,70.52.173.179,tsk.3@sympatico.ca,14472088,000000122303331,4,4,,5
310414,05-JAN-12,04-JAN-12,Tejaswvi,,en,174.88.63.228,mczebieniak@sympatico.ca,14482952,000000122332918,5,5,"FOR THE FIRST TIME I WAS VERY LUCKY THAT I HAD A CHANCE TO GET AN EXPERIENCED PERSON LIKE MISS TEJASWVI.THIS LADY SHOULD A RACE.SHE'S FANTASTIC.YOU SHOULD HIRE MORE EMPLOYES LIKE HER TO WORK FOR BELL.THE ONLY THING LEFT IS TO HELP ME IS MY HOTMAIL ACCOUNT TO MAKE IT WORK,BECAUSE RITE NOW IS CLOSED AND I CAN NOT OPEN.Thank You Very Much.......Morris Czebieniak    ",5
310415,05-JAN-12,04-JAN-12,Andrea,,en,69.159.4.102,jean-paul.s@sympatico.ca,14479788,000000122316794,5,5,nothing,5
310416,05-JAN-12,04-JAN-12,Dilli,,en,67.70.203.40,mikelepage@sympatico.ca,14483288,000000122326204,5,4,ok,4
310417,05-JAN-12,04-JAN-12,Chenara,,en,206.47.249.247,mgruber@sympatico.ca,14483100,000000122314032,2,1,I think Bell is very expesive. I have all your services and I hate that you have to pay so much for internet service.  I had 50GB which is not enough since my son overused our usage and by bill was an extra 42.75 for internet on top of the amount I pay already.  I was not impressed and when I phoned to ask if I could have a package with unlimited internet I was told there was no such thing.  It seems the rich are getter richer and the poor are getting poorer.  So I once again had to add more money to my monthly bill by added 40 more GB.  The only reason I stay with Bell is because I work for them and get a discount on my bill.  ,1
310418,05-JAN-12,04-JAN-12,Fathi,,fr,184.145.158.211,andgamache@sympatico.ca,14473952,000000122330436,5,5,Bien répondu.....et de plus pas d'attente....Merci,5
310419,05-JAN-12,04-JAN-12,Moncef,,fr,174.88.161.177,yacop@sympatico.ca,14488486,000000122326018,5,5,en fait rien..je suis totalement satisfait...,5
310420,05-JAN-12,04-JAN-12,Ahmed,,en,174.91.217.5,hovig.papazian@sympatico.ca,14479114,000000122319949,5,5,,5
310421,05-JAN-12,04-JAN-12,Nedra,,fr,70.50.125.11,Mileau@bell.net,14473242,000000122309872,5,5,,4
310422,05-JAN-12,02-JAN-12,Ahmed,,en,70.26.62.182,mfonta@sympatico.ca,14452078,000000122278035,5,5,none,5
310423,05-JAN-12,04-JAN-12,Julio,,en,70.29.109.159,keithkelly@sympatico.ca,14480878,000000122322049,5,5,,4
310424,05-JAN-12,03-JAN-12,Bry,,en,209.20.27.25,bill.fowler2@sympatico.ca,14458900,000000122300266,3,,"We have attempted to make some basic changes to our phone and internet service for quite some time now. There have been many issues in having the changes made. Our billing has not been correct in over 3 months, our internet was completely shut down. It has taken many calls, and a lot of time to try and resolve the issues in hand. Overall we are not satisfied with the service we have been receiving from Bell. ",2
310425,05-JAN-12,04-JAN-12,Flahi,,fr,69.157.182.174,memil@bell.net,14483048,000000122311798,5,5,rien d'autre tout étais parfait,5
310426,05-JAN-12,04-JAN-12,Gayathri,,en,65.93.205.160,brucemino1@sympatico.ca,14475088,000000122321190,5,5,nothing,5
310427,05-JAN-12,04-JAN-12,Roy,,fr,74.15.248.118,maf@sympatico.ca,14482244,000000122329075,4,4,,4
310428,05-JAN-12,04-JAN-12,Vijayashanti,,en,70.26.39.37,harry234@bell.net,14478874,000000122333635,,4,The phone call to an internet representative was much more imformative than your on line rep. ,5
310429,05-JAN-12,04-JAN-12,Marta,,en,70.48.74.8,sunstrum@sympatico.ca,14487054,000000122321065,2,2,Its the Bell policy of making anything that is not BELL difficult to interface with,2
310430,05-JAN-12,04-JAN-12,Imran,,en,74.14.37.70,hgadbois@sympatico.ca,14479014,000000122309741,4,4,,3
310431,05-JAN-12,04-JAN-12,Diedra,,en,65.95.49.14,neilmccourt@sympatico.ca,14483888,000000122313203,5,5,"I am happy about the promotion I was offered for Internet.  However, it would have been better customer service to have been told about this promotion without me having to call in myself.  Also, I hope that after the 12 months there is no hassle with another promotion.",4
310432,05-JAN-12,04-JAN-12,Ricardo,,en,70.31.57.240,john.lazier@sympatico.ca,14480312,000000122327201,5,5,,5
310433,05-JAN-12,04-JAN-12,Alicia,,en,65.92.56.14,magster@sympatico.ca,14482260,000000122314999,5,5,,4
310434,05-JAN-12,04-JAN-12,Chamseddine,,fr,76.68.156.129,liseboisvert@sympatico.ca,14481696,000000122337481,5,5,rien,5
310435,05-JAN-12,04-JAN-12,Melinda,,en,64.228.93.157,suzi@sympatico.ca,14487086,000000122316759,4,4,,4
310436,05-JAN-12,04-JAN-12,Krishnan,,en,69.159.65.55,eleary5@sympatico.ca,14477324,000000122320250,5,3,"Shorten customer agreements,by having them more clear and straight to the point, rather than confusing and so long one doesn't bother to read them and are consequently more vunerable to making a grave mistake on their part.",3
310437,05-JAN-12,04-JAN-12,Sriram,,en,70.50.97.172,lsexporting@sympatico.ca,14481954,000000122322332,4,1,Have a one call resolution.,3
310438,05-JAN-12,04-JAN-12,Sonia,,fr,67.68.140.50,izalco@sympatico.ca,14479378,000000122312548,3,4,Le technicien qui est venu chez nous a été très sympatique et même il est arrivé plus tôt que je pensais.,4
310439,05-JAN-12,28-DEC-11,Tony,,en,174.95.52.153,woodart@sympatico.ca,14402266,000000122164350,5,5,this time the experience vas good but in the past we had unpleasant exper...   ,3
310440,05-JAN-12,04-JAN-12,Thomas,,en,70.28.55.246,slacute@sympatico.ca,14486648,000000122334708,1,1,"FIX YOUR CUSTOMER SERVICE!!!!!

Extremely IRATE Customer",1
310441,05-JAN-12,04-JAN-12,Matthew,,en,70.24.208.174,anthony.ostrowski@sympatico.ca,14474158,000000122317634,5,5,"It sounds funny, but the clarity of the actual conversation was poor. i had to ask that your rep's volume be increased.",5
310442,05-JAN-12,04-JAN-12,Fathi,,fr,65.93.171.51,cbettan@sympatico.ca,14475436,000000122323405,5,5,,5
310443,05-JAN-12,04-JAN-12,Robert,,en,174.88.5.127,jeimages@sympatico.ca,14479908,000000122320914,5,4,All is OK,5
310444,05-JAN-12,04-JAN-12,Mariem,,fr,206.41.87.146,doreme@sympatico.ca,14476956,000000122309772,5,4,,4
310445,03-JAN-12,26-DEC-11,Twinx,,en,67.70.68.164,glwyman@sympatico.ca,14365240,000000122131548,4,4,,4
310446,03-JAN-12,02-JAN-12,Vincent,,en,70.49.242.218,verysharpe@sympatico.ca,14456432,000000122270349,4,4,,4
310447,03-JAN-12,30-DEC-11,Hassen,,fr,70.54.154.16,d.kovac@sympatico.ca,14405844,000000122213272,3,4,-,3
310448,03-JAN-12,02-JAN-12,Dawood,,en,70.52.228.182,mikelewis@sympatico.ca,14452274,000000122279373,5,5,,4
310449,03-JAN-12,31-DEC-11,Ayesha,,en,65.93.69.206,jsiembida@sympatico.ca,14434682,000000122240064,5,5,"the person was very nice and helpfull and she even followed-up with tel.

Many thanks! John S.",5
310450,03-JAN-12,28-DEC-11,Vijay,,en,184.146.4.12,oppie@sympatico.ca,14398280,000000122184078,4,4,,5
310846,04-JAN-12,03-JAN-12,Vijay,,en,174.91.61.105,vanderwerfp@bell.net,14472184,000000122302794,4,3,"Install the proper wiring, so that I may enjoy the HIGH SPEED internet services for which I am paying.",
310847,04-JAN-12,03-JAN-12,Merly,,en,174.88.200.252,bhuitema@sympatico.ca,14458868,000000122301371,5,5,,4
310848,04-JAN-12,03-JAN-12,Nasra,,en,70.29.236.152,jd_ogden@sympatico.ca,14463876,000000122291302,5,5,It was just what the doctor ordered,5
310849,04-JAN-12,02-JAN-12,Jamie,,fr,67.71.116.179,rachel.galipeau@sympatico.ca,14453786,000000122270340,5,3,Le problème apporté ne relevait pas de la compétence de la personne contactée.,5
310850,04-JAN-12,03-JAN-12,Armando,,en,64.231.198.32,stephanie_vorstermans@sympatico.ca,14471232,000000122300244,4,4,,4
310851,04-JAN-12,03-JAN-12,Amanda,,en,184.144.13.204,p74vette@sympatico.ca,14468564,000000122298062,5,4,"i think her id was X2117, i wished u could call a specific person each time, or email the person and they call back.
she was awesome, i really hate talking to someone in india, very hard to understand.
she was very helpfull and pleasent on the phone, u need a few hundred more like her.
now as long as billing gets it right i will be set for a year..
everytime there are changes to the account it seems to take a couple a billing cycles to get my bill right
 ",3
310852,04-JAN-12,03-JAN-12,Armando,,en,65.92.32.238,barbbishop@sympatico.ca,14458574,000000122285849,5,5,,5
310853,04-JAN-12,03-JAN-12,Rufus,,en,174.88.242.188,olsen_6@sympatico.ca,14468492,000000122298382,5,5,,5
310854,04-JAN-12,02-JAN-12,Michelle,,en,76.69.220.168,lloydmac@bell.net,14451002,000000122270061,2,3,"There is no one thing. You never let us talk with the same person when we called you. You never did the things we were complaining about. We went througgh all sorts of difficulties trying to return our equipment ( which we got from Bell just two blocks away) .and you now promise that our bill will be one -- in a couple (!) of months,",2
310855,04-JAN-12,03-JAN-12,Nizar,,fr,76.64.115.65,desrich2@sympatico.ca,14460966,000000122294518,3,3,"prende le temps d'expliqué a l'abonné,dans des mots simple ce que votre tecnicien veux que fasse pour l'aidez a resoudre mon probleme",4
310856,04-JAN-12,27-DEC-11,Ahmed Khalil,,fr,70.30.214.216,ghislaine.lacasse@sympatico.ca,14377598,000000122143352,1,1,"Respecter vos engagements; je devais recevoir le routeur  le vendredi(30 déc.) ou samedi(31 déc.)par livraison spéciale selon Monsieur et aujourd'hui le 4 janvier, je n'ai toujours rien reçu...",1
310857,04-JAN-12,26-DEC-11,Amine,,fr,65.94.127.203,silvia.di@sympatico.ca,14360614,000000122121876,5,5,rien,4
310858,04-JAN-12,03-JAN-12,Gilberto Jose,,en,70.49.134.134,fillion47@sympatico.ca,14461916,000000122300583,5,5,,5
310859,04-JAN-12,03-JAN-12,Drew,,en,64.228.149.211,awmcom@sympatico.ca,14458412,000000122298712,5,5,I got someone in Canada who I could communicate with at ease and who cared about my problems.  It was very refreshing for a change.,5
310860,04-JAN-12,02-JAN-12,Anusha,,en,207.164.79.89,nkiriakis@sympatico.ca,14452896,000000122278247,4,5,"Have someone come out that evening to check the problem.     If inside job.   Done.  If outside, return to fix.",5
310861,04-JAN-12,03-JAN-12,Ahmed,,en,69.157.165.126,ygmp@sympatico.ca,14472730,000000122295478,2,1,"Your employee should be ready to help to resolve the issue, instead of telling the customer, who is already frustrated with your out of date technology, why it cannot be done.",2
310862,04-JAN-12,03-JAN-12,Lisa,,en,174.89.135.175,marygus@bell.net,14467078,000000122281892,4,4,,4
310863,04-JAN-12,03-JAN-12,Ericka,,en,64.231.153.182,winborn@sympatico.ca,14472526,000000122302739,5,5,nothing! the representative was patient and thorough. She never gave up.  I wish all of your reps were that pleasant to work with and persistent.,5
310864,04-JAN-12,03-JAN-12,Deepika,,en,64.231.96.81,mcclindg@sympatico.ca,14467244,000000122295095,4,3,,4
310865,04-JAN-12,03-JAN-12,Sana,,en,69.159.5.227,dsteenburg@sympatico.ca,14461364,000000122307739,4,4,"care represetnative needs to speak slower; notice most reps talk too loud or maybe too close to mic as i have to have them repeat things; i didn't totally understand how Sana was explaining things but eventually figured it out again i think because speaking too fast and losing clarity of instructions",4
310866,04-JAN-12,03-JAN-12,Mir,,en,64.231.96.81,mcclindg@sympatico.ca,14467246,000000122307849,5,5,,4
310867,04-JAN-12,29-DEC-11,Stephan,,en,69.159.5.227,dsteenburg@sympatico.ca,14406832,000000122207871,3,2,really didn't agree with the cause of the problem experienced,3
310868,04-JAN-12,27-DEC-11,Christopher,,en,159.18.221.196,steven.dulhanty@sympatico.ca,14385352,000000122140983,2,1,Did not feel the agent I spoke to was technically knowledgeable.  Refusing to address a home network with a wireless router is just not realistic.,2
310869,04-JAN-12,29-DEC-11,Jose,,en,69.159.5.227,dsteenburg@sympatico.ca,14406834,000000122210059,4,4,"initially got same response as to problem we were experiencing in earlier call; disagreed with correction; spoke to supervisor and determined it was a different problem; if we had gone with first solution it would have taken much longer to get issued resolved and would have been without internet for longer period; but it turned out to be intermittent problem and we got new modem just in time as the old one went down again; call was resolved only because we persisted",3
310870,04-JAN-12,26-DEC-11,Mir,,en,141.117.9.68,mravinsky@sympatico.ca,14368880,000000122129119,5,5,reduce wait time,4
310871,04-JAN-12,03-JAN-12,Christopher,,en,184.146.153.106,smfennell@sympatico.ca,14470974,000000122301275,5,5,,4
310872,04-JAN-12,30-DEC-11,Ahmed,,en,76.64.162.121,horseshoevalley@sympatico.ca,14423056,000000122226314,2,1,if this survey had to do with helping me set up some wireless products then the call wasn't helpful at all-all I rewally wanted was my password changed so I could get into set up a new product - my system is working I just cant get in to make any changes - but I did receive a new modem,1
310873,04-JAN-12,28-DEC-11,Marie,,fr,206.162.131.132,mddfr.blais@sympatico.ca,14397110,000000122164787,4,4,,5
310874,04-JAN-12,31-DEC-11,Jessica,,en,65.92.41.208,mahmoodahmad@sympatico.ca,14435496,000000122238816,4,4,,5
310875,04-JAN-12,03-JAN-12,Hector,,en,209.226.175.29,bsbigras@sympatico.ca,14459328,000000122297307,5,5,,5
310876,04-JAN-12,03-JAN-12,Syed,,en,65.95.71.148,ijsharpe@sympatico.ca,14463338,000000122303939,3,3,Thomas was to call at 900 this morning to see if repair was satisfactory . No call & modem problems not resolved,5
310877,04-JAN-12,28-DEC-11,David,,en,174.89.162.129,billmilhausen@sympatico.ca,14388622,000000122168213,5,5,Took a long time to have anyone answer,4
310878,04-JAN-12,03-JAN-12,Seifeddine,,fr,174.92.239.173,fjordan7@sympatico.ca,14461938,000000122295141,4,5,,4
310879,04-JAN-12,18-OCT-11,Mohamed Nidhal,,fr,67.71.182.111,mlveilleux@sympatico.ca,13673482,000000120643162,5,5,,5
310880,03-JAN-12,02-JAN-12,Wilson,,en,216.223.124.34,emelantie@sympatico.ca,14447122,000000122279836,2,1,"Explain process up front.  Let me know how long queues are..  how long will I be on hold.. etc.  Note, the representative was polite.",1
309332,05-JAN-12,04-JAN-12,Benjamin,,en,184.151.115.8,mendfam@sympatico.ca,14483054,000000122332837,4,2,My Internet router signal is weak   I have to up grade to a more expensive plan to get a stronger signal,3
309333,05-JAN-12,31-DEC-11,Haythem,,fr,174.95.233.21,khazem_mourad@sympatico.ca,14434924,000000122247893,5,5,,4
309334,05-JAN-12,04-JAN-12,Maher,,fr,76.65.51.29,j.lagace@sympatico.ca,14479414,000000122333599,5,1,Le technicien nous a assurés que quelqu'un communiquerait avec nous pour régler le problème.,5
309335,05-JAN-12,04-JAN-12,Med Wacef,,fr,76.64.25.86,marie_katrine@sympatico.ca,14482480,000000122326677,5,5,rien d`autre,4
309336,05-JAN-12,02-JAN-12,Methil,,en,70.29.122.27,ruthdouglas@sympatico.ca,14454592,000000122272168,1,5,,5
309337,05-JAN-12,04-JAN-12,Imen,,fr,76.65.51.158,dubemarthe@bell.net,14477152,000000122310270,4,4,"l'accent et la vitesse de la parole un pru difficile
Mais le rappel à l'ordre a toujours été considéré",4
309338,05-JAN-12,04-JAN-12,Zishan,,en,174.92.92.29,mhlap3@sympatico.ca,14483106,000000122316333,5,5,Nothing!Zihan was great! Thanks again.,5
309339,05-JAN-12,04-JAN-12,Flahi,,fr,76.65.51.158,dubemarthe@bell.net,14477150,000000122315953,5,5,"Ayant dddû quitter brusquement la personne qui m'assistait depuis 9 hrs du matin j'étais vraiment désespérée..Mais surprise ! ce matin 5 janvier de
constater que ce monsieur avait continué le travail
et que tout était résolu   Merci et bravo !

",4
309340,05-JAN-12,04-JAN-12,Sharon,,en,174.89.64.40,lcadamson@sympatico.ca,14481378,000000122323860,5,5,"get rid of INDIA!!!!! tech supports they are terrible made a mess of my computer they have to go!!!!!
****PLEASE NOTE yesturday I dealt with a wonderful lady named Sharon she should be commended for her attitude, kindness and she was oh so helpful!!",5
309341,05-JAN-12,04-JAN-12,Celina,,fr,70.24.175.201,huetfamily@bell.net,14479152,000000122319165,5,5,Excellent service.  Le technicien m'a montré comment résoudre mon problème et non seulement le faire lui-même.  ,5
309342,05-JAN-12,04-JAN-12,Chenrup,,fr,74.15.202.97,bethov@sympatico.ca,14474716,000000122314892,4,4,"je deteste le window live mail, car il determine du courrier JUNK dont il nest pas, je suis le seul a determiner si mon courrier est utile ou bien junk, cela fait plus de huit ans que je me sers de mozilla thunderbird et jamais eu de probleme alors je nai jamais demande dutiliser window live mail. je suis un client de bell depuis 50ans et je demande un peu de consideration.",4
309343,05-JAN-12,03-JAN-12,Brett,,en,174.92.103.130,louie.melissis@sympatico.ca,14466218,000000122287701,5,5,Wait time on the call transfer to Loyalty took a while.,5
309344,05-JAN-12,02-JAN-12,Rolando,,en,70.27.131.190,nbts@sympatico.ca,14452698,000000122258300,4,4,"When I was transferred to higher tech, she had me do some of the same things the first tech asked me to do and it was very hard to hear her even though I asked her to speak up.  I also told her to put her mouth closer to the mouth piece, but I still couldn't hear her too well.",3
309345,05-JAN-12,04-JAN-12,Amine,,fr,65.93.3.172,dlongpre000@sympatico.ca,14476840,000000122321015,4,5,délai d'attente plus court,4
309346,05-JAN-12,04-JAN-12,Nagender,,en,65.95.27.116,snetsingers@sympatico.ca,14486708,000000122313866,4,4,everything was good,5
309347,05-JAN-12,31-DEC-11,Gopi,,en,65.95.27.116,snetsingers@sympatico.ca,14437674,000000122236949,4,4,all was good,5
309348,05-JAN-12,04-JAN-12,Brahim,,fr,174.91.218.55,victoria.haliburton@sympatico.ca,14488032,000000122335261,1,1,"1. Ecouter. J'ai du re-expliquer quatre fois quel est le probleme.
2. Ne pas insulter les clients. Ca doit etre clair quand j'explique le probleme que je ne suis pas idiote; j'ai deja fait tous les effort ordinaires comme redemarrer l'ordinateur etc, deux fois ou plus; me redemander deux ou trois fois n'est pas necessaire et est tres insultant.
3. Employer les persnnes qui savent un minimum sur les ordinateurs. Si je dois expliquer a votre ""technicien"" comment ca se passe, ce ne donne pas grand cnfiance.",1
309349,05-JAN-12,04-JAN-12,Mike,,fr,70.52.98.142,andremaheux@sympatico.ca,14474004,000000122316877,5,4,,5
309350,05-JAN-12,04-JAN-12,Jeff,,en,76.70.40.104,jim.jewell@sympatico.ca,14480050,000000122326171,4,4,Been more proactive promoting new offerings to customers on old plans - so we could have had this conversation much earlier.,4
309351,05-JAN-12,21-DEC-11,Dana,,en,173.34.22.11,nicola.browne@sympatico.ca,14320966,000000122042040,4,4,"Although she corrected herself, she told me wrong information at the beginning.  No harm because she said she would have to double check but for a few minutes, I was please with that outcome.  The real answer was less pleasing.  It's okay though.",
309352,05-JAN-12,04-JAN-12,Julio,,en,174.91.61.230,sm.nm@sympatico.ca,14486672,000000122331005,2,1,technician indicated he would call back in 20 to 40 minutes to confirm the resolution of the matter (constant interuption in internet connection) and failed to do so. STILL NOT RESOLVED!,
309353,05-JAN-12,04-JAN-12,Gopinath,,en,50.101.221.216,oakey55@bell.net,14484144,000000122316227,5,5,nothing,5
309354,05-JAN-12,04-JAN-12,Revathi,,en,67.68.178.234,giffordhouse@sympatico.ca,14478354,000000122325854,5,5,no improvement needed,5
309355,05-JAN-12,03-JAN-12,Rohit,,en,174.91.154.130,g.koster@sympatico.ca,14462184,000000122298243,5,4,"Nothing, it was cleared up.",3
309356,05-JAN-12,04-JAN-12,Elijah,,en,70.50.58.130,gtmh@sympatico.ca,14478704,000000122336000,5,5,"Nothing he was fantastic, friendly, totally knowledgeable and totally helpful!",5
309357,05-JAN-12,26-DEC-11,Sergio,,en,174.91.11.93,s.makq@sympatico.ca,14370548,000000122136012,4,4,Resolved the Security conflict.,5
309358,05-JAN-12,04-JAN-12,Edward,,en,76.68.172.70,joycecaron@sympatico.ca,14480454,000000122313397,5,5,,5
309359,05-JAN-12,04-JAN-12,Cindy,,en,65.95.209.6,dgillen@sympatico.ca,14476688,000000122321810,5,5,,5
309360,05-JAN-12,04-JAN-12,Rolando,,en,69.158.16.33,hanley.d@sympatico.ca,14478846,000000122329349,5,4,,5
309361,05-JAN-12,04-JAN-12,Gregorio,,en,69.156.144.14,dorfus@sympatico.ca,14476962,000000122316957,5,5,I had someone assisting me in setting up my new laptop computer . Gregorio was extremely helpful and easy to deal with  Thank You,5
309362,05-JAN-12,03-JAN-12,Ashfaq,,en,174.92.139.83,douglas.carter022@sympatico.ca,14461276,000000122308744,2,4,You need people that can speak english with out an  accent that is difficult to understand. Also need to increase the sound volume because it was difficult to hear.,2
309363,05-JAN-12,04-JAN-12,Sumithra,,en,184.145.129.183,rgmar@sympatico.ca,14485430,000000122324565,5,5,I received next morning service thank you,4
309364,05-JAN-12,28-DEC-11,Jan,,en,69.159.18.127,gushirboon@sympatico.ca,14392718,000000122167150,5,5,,5
309365,05-JAN-12,04-JAN-12,Sylvie,,en,70.54.78.242,sean_mitchell@sympatico.ca,14486336,000000122331752,5,5,Great service!,4
309366,05-JAN-12,28-DEC-11,Deepthi,,en,65.92.100.214,wilson61@sympatico.ca,14402210,000000122165232,4,5,excellent service,5
309367,05-JAN-12,04-JAN-12,Cecile,,en,70.48.238.248,vhisko@sympatico.ca,14488016,000000122312518,5,5,,4
309368,05-JAN-12,04-JAN-12,Twinx,,en,76.69.23.26,monishaw.vinoo@bell.net,14483568,000000122329712,5,5,none,5
309863,04-JAN-12,03-JAN-12,Nedra,,fr,65.94.78.166,claude.lepage@sympatico.ca,14460070,000000122282608,5,5,,5
309864,04-JAN-12,30-DEC-11,Mohamed Ahmed,,fr,69.159.181.191,vdontigny@sympatico.ca,14430326,000000122217812,5,5,La personne qui m'a répondu a agi d'une manière très professionnelle. elle avait beaucoup de compétence. Elle a agi de façon diplomatique.   MERCI,5
309865,04-JAN-12,03-JAN-12,Halima,,fr,70.24.197.138,denisemasson@sympatico.ca,14460906,000000122300099,4,4,"Je trouve que certaines personnes sont difficiles à comprendre étant donné leur accent d'une autre langue, je me dois de les faire répéter et parfois je me demande si j'ai bien compris,peut être devrait-il parler plus lentement.
Il y a amélioration concernant la facilité de rejoindre un agent.",4
309866,04-JAN-12,02-JAN-12,Cesar,,en,70.24.92.253,straightpath@sympatico.ca,14455584,000000122275005,5,1,"When the technician came out he gave instructions for me to call the office during the day to let them know the issue. I called the office and they said the ticket was closed and they could not see his response. I read the notes from the technician but it did not help. More time waisting for myself. I'm totally pissed at bell know and your jacking my rates to boot. You guys need to get your departments singing from the same song page. I swear they want to complicate things for each other and the customer ""ME"" is in the middle still getting the same crap handed to him. Get my internet up to speed.",2
309867,04-JAN-12,03-JAN-12,Elyes,,fr,65.94.3.24,robert.vinet@bell.net,14469858,000000122293869,4,4,"Le conseiller a répondu clairement à ma question sur la majoration du tarif mensuel de 5 $. J'ai compris que cela était implicite après un an d'abonnement mais je n'ai pas souvenance que cela était clairement annoncé au moment de m'abonner. Pour moi, c'est une majoration imprévue.",4
309868,04-JAN-12,24-NOV-11,Roberto,,en,70.26.67.137,sajjad.khan@bell.net,14093966,000000121471368,1,1,he wasted my 2 hrs didnot resolved nothing.,2
309869,04-JAN-12,03-JAN-12,Denis,,fr,69.157.177.66,jpmorin197@bell.net,14464728,000000122299743,5,5,,4
309870,04-JAN-12,02-JAN-12,Myriam,,fr,184.144.186.245,denis.goyette01@bell.net,14446416,000000122267962,5,5,je suis satisfait,5
309871,04-JAN-12,03-JAN-12,Ramzi,,fr,74.12.165.94,r.pelletie@sympatico.ca,14469296,000000122295560,4,4,,4
309872,04-JAN-12,03-JAN-12,Sulochana,,en,65.94.170.66,paul.elsby@sympatico.ca,14468708,000000122290675,4,4,,5
309873,04-JAN-12,03-JAN-12,Rashika,,en,74.198.9.137,dafoster@sympatico.ca,14460454,000000122302519,3,1,"Fix my problem. On hold, supposed to get callback. Nothing",2
309874,04-JAN-12,02-JAN-12,Ajay,,en,69.157.120.112,sboicey@sympatico.ca,14454876,000000122275472,5,5,could have had the last representative work on my problem first and this would have been fixed the first day.,5
309875,04-JAN-12,02-JAN-12,Vijay,,en,70.26.37.64,brigitter@bell.net,14444988,000000122270488,5,5,I was happy with the service,5
309876,04-JAN-12,03-JAN-12,Kaouther,,fr,174.92.220.100,dlanciault10@sympatico.ca,14461126,000000122289678,5,4, répondre plus rapidement a l'appelle,4
309877,04-JAN-12,03-JAN-12,Sylvie,,en,207.164.79.98,sararmart@bell.net,14470434,000000122296532,2,3,Afford me the opportunity to pick a replacement and return the broken modem immediately at one of your bell stores. Without the need for me to be without Internet service for a number of days. Also I should be immediately credited for any days without service without me having to call back to ask for the credit.,2
309878,04-JAN-12,03-JAN-12,Mohammed,,en,64.231.50.135,tnine@sympatico.ca,14471922,000000122298456,1,1,"Constant billing errors, people on the phone who are nice but now empowered to help me.  I am constantly paying a couple hundred more a month due to errors and getting it credited back the following month.  I am like a frickin bank to Bell with 0 interest loans and nobody gives a shit.  I am on the phone every month for an hour at least for the last year.  Reps are nice but cant do anything.  Bell president should resign or give me free service til it improves.  Totally  frustrated!",1
309879,04-JAN-12,03-JAN-12,Jeanette,,fr,76.68.235.89,ediflex@sympatico.ca,14461496,000000122294503,5,5,diminuer temps dattente avant de parler à un préposé,5
309880,04-JAN-12,22-DEC-11,Thorat,,en,70.49.224.97,kollman@bell.net,14331428,000000122077960,1,2,  You could have come on the day the appointment was for and not early. You could have set up the channels on thje tv and left a list of channels also you could have set up the  internet. All this i had to get help with. Not very happy,2
309881,04-JAN-12,03-JAN-12,Fourat,,fr,184.145.156.200,andomic@sympatico.ca,14458000,000000122307914,5,4,Rien.  Tout a été parfait,4
309882,04-JAN-12,03-JAN-12,Max,,en,69.158.76.214,kennedy393@sympatico.ca,14465188,000000122296198,5,5,re #4 - too many technical issues with the service,2
309883,04-JAN-12,03-JAN-12,Kevin,,en,74.14.3.219,leriche@sympatico.ca,14465834,000000122288447,4,4,,4
309884,04-JAN-12,03-JAN-12,Kyle,,en,67.70.85.157,bruce.taylor3@sympatico.ca,14459284,000000122295183,5,5,I really don't like going through the options Menus and picking a bunch or numbers one person to direct your call would be more friendly and efficent although I was really glad to talk to someone in Canada,5
309885,04-JAN-12,03-JAN-12,Sujay,,en,69.156.94.105,dearem@sympatico.ca,14460812,000000122283366,3,2,"I had to call back at 12PM, same day and that person resolved the problem I was having.",4
309886,04-JAN-12,30-DEC-11,Porushotham,,en,74.14.73.237,allen.montgomery@sympatico.ca,14418504,000000122231556,5,5,,3
309887,04-JAN-12,03-JAN-12,Maher,,en,70.30.228.188,michael.tempone@sympatico.ca,14467514,000000122306667,1,1,everything,1
309888,04-JAN-12,03-JAN-12,Alex,,en,70.29.121.50,aoulster@sympatico.ca,14458228,000000122298535,4,4,,4
309889,04-JAN-12,02-JAN-12,Mohsen,,fr,76.67.161.209,tdaoust@bell.net,14455864,000000122269234,4,4,"ligne telephonique horrible
écho + bruits de fond",5
309890,04-JAN-12,03-JAN-12,Kyle,,en,207.164.79.108,sreilly@sympatico.ca,14471140,000000122296829,3,3,"It seems like existing customers are treated poorly, and far more focus is placed on attempting to lure new customers.  I find it rather shocking that deals to entice new people are far better than what is available to a ""loyal customers"".  
   I am at the end of my current contract and the process to simply renew involved paying an additional 50 dollars for a modem, I have already payed $5 per month for 2years.  Seems odd to tack on that fee when the monthly charge has already paid for the device 4 times over.

  The $5 dollars off a month for a year is almost laughable when you add the $50 charge that someone dreamed up.  Also seems odd that I'm paying $50 to remove the modem retail from my bill and yet the bill is not dropping by the corresponding amount.

   I am a customer that uses Internet, 2 cell phones, and Home phone.  (approx $170 per month) Effectively I'm being offered $10 off for 2 years when you factor in the ridiculous $50 charge for an old modem.  

On the plus side the Internet service has been reliable, and I have experienced very few problems.

    Thanks
""Loyal Customer"" AKA sucker
Shawn Reilly",3
310451,03-JAN-12,30-DEC-11,Leni,,en,64.231.147.50,kelley.gouthro@sympatico.ca,14424530,000000122223444,1,1,If the guy on the phone doesn't know what he is talking about say he doesn't know don't say he is going to call back iin 10 minutes and not,1
310452,03-JAN-12,30-DEC-11,Jeff,,en,209.226.103.172,jllockner@sympatico.ca,14423876,000000122215946,5,4,,5
310453,03-JAN-12,02-JAN-12,Khan,,en,67.68.44.162,barlar@sympatico.ca,14444504,000000122266532,4,5,speaking English more slowly,5
310454,04-JAN-12,03-JAN-12,Priyanka,,en,69.158.35.50,jeffery51@bell.net,14463980,000000122282159,4,4,,4
310455,04-JAN-12,03-JAN-12,Snehalatha,,en,174.93.71.206,powrie.family@sympatico.ca,14469182,000000122288949,1,1,"After many calls regarding my e mail  error messages, ( 4 different messages )  the problem still exists and no fix in site. I am always promised by the tech person that they can help but I am still waiting for a fix. I just want to talk to one person who understands what the problem is and can fix it. The end result is, I am very disappointed in how long this has been going on . All the tech people I have talked to have their own ideas on "" what the problem is ""but it still remains a problem. At this point I am not very happy with all the run around Bell has been  giving me.",2
310456,04-JAN-12,03-JAN-12,Eric,,fr,76.64.24.50,btoussaint@sympatico.ca,14459358,000000122298270,5,4,Ce fut très bien,5
310457,04-JAN-12,01-JAN-12,Diddharth,,en,174.95.134.161,s.barber2@bell.net,14442176,000000122255693,1,1,People that can understand the problem without going over and over the same steps! with many different people and than keep saying no problem to get you a tech person to come to your house!!! In which I had to try for 2 days than I just phone a different branch to get what I needed A REAL PERSON AT MY HOUSE. MY first and Second & third Call was with bell surf NEVER AGAIN! monday night I call bell 310 2355 a I got my tech person myself. Very Very close in losing this family as a customer!!! The person who came to my house Awsome very nice great but the phone calls to people aweful!!!!! ,1
310458,04-JAN-12,03-JAN-12,Andrew,,en,74.15.250.8,sisnyder@sympatico.ca,14470880,000000122282929,5,5,,5
310459,04-JAN-12,03-JAN-12,Sylvie,,en,76.66.126.160,pjreeve@sympatico.ca,14469082,000000122307467,4,4,"Just to be clear about the issue that Sylvie dealt with. I was calling back after the connection with the Test Centre via the previous rep had been dropped (and I was not called back). Sylvie was very polite and helpful, accessed my account and gave me the outstanding ticket #. She then reconnected me with the Test Centre, which is still dealing with the internet connection problem. ",3
310460,04-JAN-12,03-JAN-12,Aymen,,fr,65.94.82.167,SPAPADOMANOLAKIS@sympatico.ca,14457374,000000122291276,5,5,Tout a ete parfait pour ma part ,5
310461,04-JAN-12,03-JAN-12,Srinivasan,,en,184.147.206.19,stella.woodhouse@sympatico.ca,14471210,000000122283056,2,2,The young man I spoke to was polite and tried to be helpful.  But his accent was so strong that he was hard to understand.  It took too long to resolve my problem and I had to go on hold more than once.   And the problem is still not completely resolved.   If I cannot talk to people who speak with out a strong accent then I will probably change from Bell.  ,2
310462,04-JAN-12,03-JAN-12,Geetha,,en,70.49.29.166,brfleming@bell.net,14459194,000000122301096,5,5,Nothing...very good service!,5
310463,04-JAN-12,03-JAN-12,Luis,,en,70.26.221.12,stenholm@sympatico.ca,14471212,000000122296418,5,5,,4
310464,04-JAN-12,03-JAN-12,Ericka,,en,70.48.163.140,awroszkowski@bell.net,14458416,000000122307809,1,1,"Erica as a junior technician did a very good job.
                                Unfortunately I was switched over to Siege #EY036430 as a senior technician who suposed to resolve my issue.He needs retraining so may be he will be able to do the better job. After his action my slow internet(reason for my call)went down from 2.32MBPS to 1.7MBPS for download. This is not acceptable. He was not able to answer my questions and was not able to do anything from his end. He decided to sent a technician to my house, which is waste of time and Bell's money. Today my internet performance improved dramatically. Either somebody did do something at night or yestrday's general Toronto internet problem had an impact on internet performance in Kitchener. In general Bell Customer Service is not the most efficient-waiting time to get an operator is way to long and technicians like Siege, from my stand point, are not acceptable. 
Sincerely
Andrew Roszkowski",1
310465,04-JAN-12,03-JAN-12,Max,,en,69.156.154.72,waynestahle@sympatico.ca,14472424,000000122286007,5,5,,5
310466,04-JAN-12,03-JAN-12,Ahmed,,fr,70.26.198.232,robert.bujold@sympatico.ca,14469836,000000122298165,3,4,Écouter plus attentivement ma question car on a mis trop de temps à me comprendre. J'avais pourtant bien spécifié ma demande à savoir si on pouvait éliminer en bloc les message accumulés dans le dossier POP sur le serveur et j'avais aussi précisé avoir trouvé le changement à apporter dans le paramétrage sous la rubrique des Options. On aurait pu éviter beaucoup de temps pour arriver au même résultat c'est à dire la solution. ,4
310467,04-JAN-12,02-JAN-12,Juliio,,en,69.158.76.141,don071@sympatico.ca,14446732,000000122273348,4,5,Nothing could be done better.,5
310468,04-JAN-12,03-JAN-12,Christopher,,en,69.158.163.67,odevito@sympatico.ca,14468456,000000122293280,5,4,"A mistake was made on my billing and I have to pay it and then I will receive a credit.. this does not make any sense.
The service I receive from your employee was very good.",4
310469,04-JAN-12,03-JAN-12,Flahi,,fr,70.52.43.234,doris6770@bell.net,14461248,000000122290288,4,4,"le seul hic est que je n'ai pas demandé de recevoir de l'informations et des offres sur les produits, non plus que la facturation. ",5
310470,04-JAN-12,02-JAN-12,Ahlem,,fr,69.159.95.29,christiane.villeneuve@bell.net,14445572,000000122266177,5,5,J'ai toujours entière satisfaction lorsque j'ai un problème à résoudre avec Bell,5
310471,04-JAN-12,03-JAN-12,Juan Carlos,,en,76.70.114.81,waitken@sympatico.ca,14472382,000000122289930,5,4,,5
310472,04-JAN-12,03-JAN-12,Med Ramzi,,fr,76.65.82.26,claude.trepanier@sympatico.ca,14460074,000000122292064,5,5,,5
310473,04-JAN-12,03-JAN-12,Walter,,en,67.71.150.58,karen.condotta@sympatico.ca,14464992,000000122282851,4,3,,4
310474,03-JAN-12,02-JAN-12,Oscar Ernesto,,en,69.156.111.94,hagan@bell.net,14448344,000000122265647,5,4,the fellow was extremely nice but accent hard to understand,4
310475,03-JAN-12,02-JAN-12,Melvin,,en,65.92.95.3,cjupper@sympatico.ca,14445646,000000122269869,3,4,"Because the customer care representative I last spoke with was my final contact with Bell after a lengthy and frustrating experience, it would have been more advantageous to have had my issues resolved during my first contact with Bell's service rep. rather than having to speak with 3 or 4 individuals.",3
310476,03-JAN-12,02-JAN-12,Josh,,en,70.48.104.61,jvchadwick@sympatico.ca,14450002,000000122278624,5,5,Nothing I can think of.,5
310477,03-JAN-12,02-JAN-12,Elyes,,fr,174.89.188.162,veilleuxmichel@sympatico.ca,14456406,000000122261254,4,4,,4
310881,03-JAN-12,31-DEC-11,Tracy,,en,70.51.170.211,thejemmetts2@sympatico.ca,14438042,000000122243534,4,4,,5
310882,03-JAN-12,30-DEC-11,Keith,,en,50.101.166.149,esmroginsk@bell.net,14421786,000000122232523,5,5,Every thing was fine,5
310883,03-JAN-12,02-JAN-12,Patricia,,en,76.68.76.139,smehta@sympatico.ca,14455284,000000122267188,5,4,educate yr staff with various application which involves wifi,5
310884,04-JAN-12,03-JAN-12,Houcine,,fr,174.89.229.96,gilles63@sympatico.ca,14462510,000000122290957,5,4,,4
310885,04-JAN-12,03-JAN-12,Casey,,en,184.144.33.150,iclapham@sympatico.ca,14463316,000000122292861,4,2,,2
310886,04-JAN-12,03-JAN-12,Marc,,fr,70.29.111.166,saintpierre.pichette@sympatico.ca,14470284,000000122288030,4,3,30 minutes d'attente avant de pouvoir parler à un représentant est totalement inacceptable.,3
310887,04-JAN-12,03-JAN-12,Ahmed,,en,70.52.164.128,remitv@sympatico.ca,14469538,000000122285649,1,1,After being on the phone for 40 minutes they must of accidently hung up.  I will try again today.,4
310888,04-JAN-12,03-JAN-12,Khaled,,fr,174.91.236.216,m.a.gougeon@sympatico.ca,14466474,000000122308020,5,5,,5
310889,04-JAN-12,03-JAN-12,Maria,,en,70.29.83.156,mfmcq@sympatico.ca,14467440,000000122297614,5,5,"Can't think of a thing--it was as close to perfect as anything could be. A very pleasant surprise. Agent was patient, listened to my questions, answered them clearly and offered supplemental info.",5
310890,04-JAN-12,03-JAN-12,Arun,,en,65.93.164.76,andel1@bell.net,14457996,000000122305366,5,5,,5
310891,04-JAN-12,03-JAN-12,Nora,,en,70.24.150.81,tpitts@sympatico.ca,14472012,000000122299105,5,4,,5
310892,04-JAN-12,03-JAN-12,Farah,,en,209.183.141.46,beeb0429@sympatico.ca,14458720,000000122299270,5,5,,
310893,04-JAN-12,02-JAN-12,Aswathy,,en,74.14.182.213,margford@sympatico.ca,14451544,000000122260388,4,2,,5
310894,04-JAN-12,03-JAN-12,Karen,,en,70.31.188.160,sharon.provost@sympatico.ca,14470700,000000122307707,5,5,I was very impressed with Karen's patience and knowledge.  She resolved the issue with no problems.,5
310895,04-JAN-12,03-JAN-12,Alfonso,,en,70.24.2.178,fred62@sympatico.ca,14462110,000000122286547,2,2,talking with a rep in Central America about a question or issue unique to my Canadian background,
310896,04-JAN-12,03-JAN-12,Kevin,,en,68.179.76.193,barker3@sympatico.ca,14458580,000000122290707,2,1,"i called in to have you update the info on my account and got told to do it myself, but the instructions given didn't work anyway.  not too impressed.
also asked about the new fibe that was supposed to be in my area last month and still isn't.  got informed they don;t know when it will be.  again, not impressed.",2
310897,04-JAN-12,03-JAN-12,Nagender,,en,67.68.137.186,keithvarey@sympatico.ca,14465146,000000122295229,4,4,Sometimes a little difficult understanding the technical rep...,3
310898,04-JAN-12,03-JAN-12,Michael,,en,174.89.100.103,MDanchyshyn@bell.net,14457288,000000122296864,5,5,slightly quicker response time.,5
310899,04-JAN-12,03-JAN-12,Murali,,en,70.27.76.118,For_Dogs_Sake@bell.net,14457191,000000122283340,5,5,I found it difficult to hear and understand the tech.  Needs to be louder on your end of the phone.  Louder and maybe clearer.,4
310900,04-JAN-12,03-JAN-12,Yathreb,,fr,67.71.119.198,Margil2.sympatico.ca@bell.net,14457304,000000122289306,5,2,Ça fait 3 fois que je vous appel et je ne parle jamais a la même personne donc rien de résolue vos agents sont tres gentils mais ......,3
310901,04-JAN-12,03-JAN-12,Vikram Aditya,,en,67.70.0.207,srstrain@sympatico.ca,14471154,000000122301353,5,5,"The technician went far beyond my expectations in his assistance to me in setting up my new modem.  I'm very grateful; and everything is now working fine.",5
310902,04-JAN-12,03-JAN-12,Francine,,en,174.91.180.239,jjones10@bell.net,14464242,000000122291983,5,5,shorten the preamble,4
310903,04-JAN-12,31-DEC-11,Ashwini,,en,70.26.162.95,gerry.larouche@sympatico.ca,14433564,000000122248104,5,5,,5
310904,04-JAN-12,03-JAN-12,Lokeswaran,,en,70.30.61.219,paul.kathy.kroeker@sympatico.ca,14468710,000000122288372,4,4,"I had a very difficult time understanding the technican. I asked where he was and he told me that he was in India. 
I find it quite alarming that Bell would send work overseas when there are people capable here. 
Next time I have to call for help, I am going to ask to speak to someone more local",4
310905,04-JAN-12,03-JAN-12,Kamel,,fr,69.156.132.90,lise_morissette@sympatico.ca,14466050,000000122301302,1,1,"Ce n'est pas faute du monsieuré Ce Monsieur était en Tuninisie Il parlait très vite. Son verdict était que ma carte wirless était hor service . J'aie  vétifiet en fesant un scan de la compagnie de mon ordi sois DEll et toute était correct.Nous avons des bon Québecois qui ne menderaient pas mieux de nous aider avec la prononciation que nous comprenons. Pour expliquer ma réponse suivante c'est que j'aie travaillé trente années pour cette compagnie et que nous donnions un cervice impécable aux client de bell. Mais avec l'embauche des gens a l'extérieur du pays souvent incompréensible, ce n'est pas la faute de ce monsieur car il a été très courtois.",4
310906,04-JAN-12,03-JAN-12,Krishidhar,,en,174.91.47.28,susgula@sympatico.ca,14471424,000000122306608,5,5,,5
310907,04-JAN-12,03-JAN-12,Sarra,,fr,76.69.230.230,francisco.manriquez@bell.net,14462054,000000122289917,5,5,,4
310908,04-JAN-12,03-JAN-12,Juan,,en,70.48.72.138,ssapp@sympatico.ca,14471164,000000122304856,4,1,Actually resolve the problem. I am not sure what was causing the faults in the line and why the speeds are so slow. The person was very nice and helpful though. ,3
310909,04-JAN-12,02-JAN-12,Elvis Francisco,,en,174.89.127.186,hyssamelsakka@bell.net,14448658,000000122280064,5,5, when people from to my house shoukd pring with them beer and chinese food,5
310910,04-JAN-12,03-JAN-12,Ricardo,,en,76.69.11.8,mackudo@sympatico.ca,14466570,000000122295726,4,5,nothing,4
310911,04-JAN-12,27-DEC-11,Nouha,,fr,174.95.117.14,boisclair.richard@sympatico.ca,14374184,000000122143571,4,2,,4
310912,04-JAN-12,03-JAN-12,Khan,,en,70.26.55.216,alixe.macrae@sympatico.ca,14457880,000000122291434,5,5,Shorter wait time before the technician was available. And lower the music volume!,5
310913,04-JAN-12,03-JAN-12,Hector,,en,174.95.115.205,jgrow@sympatico.ca,14464138,000000122285772,1,1,The problem is still outstanding.,2
310914,04-JAN-12,03-JAN-12,Kat,,en,76.68.143.171,edwin.wile@sympatico.ca,14461516,000000122286399,4,5,?,5
310915,04-JAN-12,03-JAN-12,Serge,,fr,70.55.118.95,lemieux.yannick@sympatico.ca,14465800,000000122285770,1,1,j ene spas appeller pour ce service le 3 janvier ,3
310916,04-JAN-12,03-JAN-12,Alvaro,,en,76.68.135.54,gromova@sympatico.ca,14462730,000000122293971,4,4,One of the support people asked me to swap my cable which did not seem relevant to me.,4
310917,04-JAN-12,03-JAN-12,Jenette,,en,76.70.68.200,d.timpson@sympatico.ca,14460416,000000122295883,4,4,,4
310918,03-JAN-12,29-DEC-11,Erlyn,,en,65.95.143.202,fcherutti@sympatico.ca,14407348,000000122198660,1,1,"Trouble understanding the english, and voice kept fading",2
309369,04-JAN-12,02-JAN-12,Richard,,fr,184.145.214.228,ruresandi@sympatico.ca,14454574,000000122279900,4,4,J'ai encore un problème avec mon courriel depuis que votre technicien a changé ma carte pilote pour fonctionner avec la fibre optique,4
309370,04-JAN-12,03-JAN-12,Irving,,en,76.69.26.133,peter017@sympatico.ca,14468890,000000122290436,5,5,"nothing
",5
309371,04-JAN-12,27-DEC-11,Shashank,,en,184.146.80.204,awilsack@sympatico.ca,14373652,000000122152986,4,4,,4
309372,04-JAN-12,03-JAN-12,Fourat,,fr,70.24.108.184,c.bellavance@sympatico.ca,14459418,000000122296167,3,1,"J'ai déjà appeler trois fois pour le même problème (problème avec l'anti-virus), à chaque fois le conseiller effectue les mêmes tests et manoeuvres, prend des notes, ne peut résoudre le problème, réfère ""au niveau supérieur"" qui doit me rappeler mais dont je n'entends jamais parler... À l'appel suivant, même jeux, comme si aucune note n'avait été prise. Non seulement mon ordi est toujours sans protection, mais un temps fou, des heures en fait, ont été investi pour rien. Je ne sais que dire sinon que j'en ai marre!!!",
309373,04-JAN-12,02-JAN-12,David,,en,174.88.212.231,deb_wilcox@sympatico.ca,14446361,000000122265681,5,5,"I really appreciated the upgrade to a better modum, without a charge and the free month and some days to make up for the days that internet was not working.  David was very helpful.  

The only improvement would be to inform me the modum was coming and needed to be installed promptly.  I didn't know it was coming, or if there would be a charge, so better communication of that would be an improvement for the future (this was not David's oversight)
Thanks!",5
309374,04-JAN-12,30-DEC-11,Samia,,fr,174.93.150.166,guerin.carole@sympatico.ca,14422752,000000122216015,2,2,Une meilleure écoute au lieu de trop laisser prédominer son point de vue,3
309375,04-JAN-12,02-JAN-12,Ricardo,,en,64.228.35.105,jltyrrell@sympatico.ca,14449510,000000122280729,4,5,,5
309376,04-JAN-12,25-DEC-11,Harjeeth,,en,74.15.58.125,heatherklempp@sympatico.ca,14357958,000000122119240,5,5,"Nothing Harjeeth was very helpful, and my internet was up and working during before the end of that call.He walked me thorugh the steps to reset my wireless home network. Thank you",5
309377,04-JAN-12,29-DEC-11,Wajdi,,fr,65.92.167.51,yves_p@sympatico.ca,14417730,000000122201565,1,2,avoir des techniciens plus connaissant et qui parlent et comprennent mieux le français.,3
309378,04-JAN-12,31-DEC-11,Helmi,,fr,69.157.89.19,jean466@sympatico.ca,14434342,000000122239860,1,1,"Comprendre les besoins du client, etre honnete: si on ne comprends pas de quoi on parle il faut escalader l'appel et non pas effectuer des operations inutiles avec le client. J'imagine que vous voulez sauver des couts en installant vos centres de soutien technique a l'etranger mais je ne trouve pas cela tres drole quand c'est fait au depend de la qualite et que le client en fait les frais. J'ai tout mes services chez Bell et aujourd'hui j'ai passe a un cheveu de changer de fournisseur tellement j'etais decourage de votre service. J'aimerais bien parler quelquefois a une personne qui se nomme Gerard ou Marcel...",1
309379,04-JAN-12,03-JAN-12,Eleanor,,fr,74.12.170.225,bonnielm@sympatico.ca,14459088,000000122286664,5,5,annonces plus honetes et moins confus pour le consummateur afin d'éviter la nécessitée d'avoir à appeler le service à la clientele plusieurs fois. ,3
309380,04-JAN-12,01-JAN-12,Emmanuel,,en,65.94.88.8,mpidgeon@bell.net,14441576,000000122250108,4,5,nil,4
309381,04-JAN-12,30-DEC-11,Asma,,fr,69.156.168.186,gisele022@sympatico.ca,14422562,000000122216457,4,2,"Je l'ignore, car le problème ne venait
pas de Bell, mais d'une autre source dans
mon ordi.",5
309382,04-JAN-12,03-JAN-12,Kevan,,en,70.54.68.73,petervitale@sympatico.ca,14468928,000000122307027,5,5,,3
309383,05-JAN-12,04-JAN-12,Baltharaj,,en,174.95.199.9,ladin@sympatico.ca,14481256,000000122331823,5,5,Waiting time for a technical support person,5
309384,05-JAN-12,04-JAN-12,Victoria,,fr,64.231.236.206,therese.viau@sympatico.ca,14487496,000000122320512,5,5,Rien de plus.,5
309385,05-JAN-12,03-JAN-12,Kathy,,en,69.158.167.175,cmarch1@sympatico.ca,14460146,000000122296889,3,4,"I spoke to 2 attendants on the phone but I had trouble understanding each of them. I'm not computer savvy and I had a hard time figuring out what they were saying. They did sort out thye problem and that was great, but internet fees are too high and internet is slow. Although I won't be quick to recommend Bell, I won't recommend Rogers or Telus. Thank you for your help - the people were very nice. ",1
309386,05-JAN-12,04-JAN-12,William,,en,74.14.156.47,dwatson@sympatico.ca,14477188,000000122325707,5,5,"Nothing.  The rep was professional, polite and informative.  That's all I can ask of someone.",5
309387,05-JAN-12,04-JAN-12,Colleen,,en,76.69.133.254,joel.mcgrory@sympatico.ca,14480254,000000122311234,4,4,This was my third call about the same issue so I hope it is the last.,4
309388,05-JAN-12,04-JAN-12,Dashrathan,,en,65.95.21.208,tcunningham60@sympatico.ca,14487328,000000122312163,5,5,nothing,5
309389,05-JAN-12,04-JAN-12,Oscar,,en,174.91.65.41,norman.murray@sympatico.ca,14484080,000000122311055,2,1,"tech was to come to house between 5@9 last evening never showed no call to say not coming Is this service? No!
For what I pay per month I expect better service. Problem isn't, my phoneline, my modem it at you end. Seems like left hand doesn't know what right is doing.
This experience has taken me one step closer to canceling ALL my Bell services, TV, landline,  mobile, and Internet. If you care to discuss these comments you cal call me at 905 560 2030
",2
309390,05-JAN-12,04-JAN-12,Mario,,en,174.89.59.42,smuh@sympatico.ca,14486702,000000122318264,4,4,,4
309391,05-JAN-12,04-JAN-12,Arjuman,,en,76.69.68.206,jantar@sympatico.ca,14479632,000000122314334,5,5,,4
309392,05-JAN-12,04-JAN-12,Jacqueline,,en,74.15.62.235,ROMPKEY@sympatico.ca,14473276,000000122327659,1,1,"Have a one stop desk for dealing with Bell bundling. It is impossible to get a comprehensive answer from any one desk. You are operating in silos which may be good for farmers but not for a multi purpose provider like Bell. And don't forget: not everyone is as computer literate as your agents. Cut out the jargon and speak plainly. But most importantly, if you are offering various products, create a one stop shopping center. It has worked for others and it can work for you. ",2
309393,05-JAN-12,04-JAN-12,Kali,,en,70.49.148.214,mwalsom@sympatico.ca,14483806,000000122317514,5,5,"I had a problem with my automatic payment, my credit card was compromised, and my bill was for 2 months.  There should be some email warning that my payment was unable to go through.",5
309394,05-JAN-12,04-JAN-12,Alyssa,,en,76.68.89.153,u.b@sympatico.ca,14487902,000000122313314,5,5,,5
309395,05-JAN-12,04-JAN-12,Oscar,,en,67.68.33.50,grandmabetty@bell.net,14478602,000000122318198,5,5,,5
309396,05-JAN-12,04-JAN-12,Himanshu,,en,76.69.14.217,l_s_harrington@sympatico.ca,14481232,000000122314809,5,5,Nothing.,5
309397,05-JAN-12,04-JAN-12,Jessica,,en,184.145.124.84,jmmillar2@sympatico.ca,14480150,000000122324833,5,4,,4
309398,05-JAN-12,04-JAN-12,Elsy,,en,174.91.138.40,canbar@sympatico.ca,14475246,000000122310937,4,5,,4
309891,04-JAN-12,02-JAN-12,Houssem,,fr,70.29.136.12,pbernier32@bell.net,14453370,000000122259842,5,5,,5
309892,04-JAN-12,02-JAN-12,Herbert,,en,76.64.84.34,wmanchel@sympatico.ca,14456726,000000122275969,4,5,,5
309893,04-JAN-12,27-DEC-11,Will,,en,74.14.46.90,owu905@bell.net,14382886,000000122157856,3,4,The first Technician came on a wrong date while I was not home.  The second worked from outside and did a great job. One thing you could have done is to give specific time  or shorter time period not for example between 12-6p.m.  It waits customers time.,3
309894,04-JAN-12,03-JAN-12,Ghorden,,en,70.50.59.117,fritz.strube@sympatico.ca,14462132,000000122301257,5,5,"Pay your tech people more, they're really good...and friendly>",5
309895,04-JAN-12,03-JAN-12,Wajdi,,fr,76.65.175.97,lisandre.lachance@sympatico.ca,14466036,000000122307734,5,5,Tout a été fait très correctement.,5
309896,04-JAN-12,19-SEP-11,Kevin,,en,216.209.115.33,gailkuder@sympatico.ca,13310746,000000119992401,2,1,"I have been trying to connect my Dell desktop with sympatico dial up.  Both companies are referring me to the other and giving me the run around.  When a customer phones to resolve an issue, it shouldn't take several phone calls beyond an hour and still not be resolved.",3
309897,04-JAN-12,03-JAN-12,Armando,,en,65.92.190.190,billeull@sympatico.ca,14458904,000000122300012,5,4,Service was responsive and accurate.  No complaints.,4
309898,04-JAN-12,03-JAN-12,Mudilyar,,en,65.92.190.190,billeull@sympatico.ca,14458906,000000122303448,5,4,No complaints,4
309899,04-JAN-12,29-DEC-11,Alaaeddine,,fr,159.33.64.216,exxo@sympatico.ca,14407246,000000122209467,1,1,"Tech incompetant et toujours pas de service. Je vais sans doute Annuler mon service avec bell. 
J'oject a payer pour un service si mauvais. adieux",1
309900,04-JAN-12,03-JAN-12,Denice,,en,50.101.221.220,bynoes@sympatico.ca,14459400,000000122300645,5,4,"answer better l waited for almost 25 minutes for someone to answer the phone;",5
309901,04-JAN-12,02-JAN-12,Houssem,,fr,65.92.140.185,madeleine036@sympatico.ca,14451350,000000122261174,4,4,,5
309902,04-JAN-12,02-JAN-12,Quintin,,en,70.49.145.197,tom.walters@sympatico.ca,14456130,000000122275598,3,4,"Explain why we didn't have to use the long number on my 2 wire router, when I wanat to go wireless.",3
309903,04-JAN-12,03-JAN-12,Valarmathy,,en,64.229.48.98,jonconr@sympatico.ca,14464586,000000122297453,4,4,Problem should have been fixed first time.,4
309904,04-JAN-12,03-JAN-12,Khaled,,en,70.49.61.179,lglatreille@sympatico.ca,14465882,000000122288439,4,4,,4
309905,04-JAN-12,03-JAN-12,Sabrine,,en,70.49.61.179,lglatreille@sympatico.ca,14465884,000000122291104,4,4,,4
309906,04-JAN-12,03-JAN-12,Lobna,,fr,74.14.209.237,jean517@sympatico.ca,14463926,000000122285874,5,4,,4
309907,04-JAN-12,29-DEC-11,Catherine,,en,70.51.117.11,pwepf@sympatico.ca,14414272,000000122204223,5,5,,4
309908,04-JAN-12,03-JAN-12,Ben Bourouba,,fr,67.68.102.213,harveyprovost@sympatico.ca,14462910,000000122300824,5,5,"Cette demoiselle a répondu parfaitement à
mes demandes.",5
309909,04-JAN-12,03-JAN-12,Shinoj,,en,76.64.15.56,joegoncalves7@sympatico.ca,14464430,000000122294717,5,4,nothing well done,5
309910,04-JAN-12,03-JAN-12,Gattu,,en,70.54.39.107,barnfly@sympatico.ca,14458582,000000122308292,4,5,,4
309911,04-JAN-12,03-JAN-12,Sajid,,en,64.228.91.150,rsmytie@sympatico.ca,14470120,000000122287423,5,5,someone to talk english,4
309912,04-JAN-12,31-DEC-11,Charles,,en,74.15.86.187,pjbuckley@sympatico.ca,14436720,000000122243972,5,5,contact by bell to inform me of offers that will keep my phone costs resonable,4
309913,05-JAN-12,04-JAN-12,Vijay,,en,70.49.16.86,f.a.d@sympatico.ca,14477586,000000122310500,5,4,,4
309914,05-JAN-12,04-JAN-12,Edwitch,,en,184.145.120.189,jane.moore@sympatico.ca,14479595,000000122331506,5,5,,4
309915,05-JAN-12,04-JAN-12,Cesilia,,en,174.92.123.205,mcpherson99@bell.net,14482942,000000122320022,5,5,Everything was handled perfectly.,5
309916,05-JAN-12,04-JAN-12,Rudolf,,fr,65.94.178.232,caron.aubin@sympatico.ca,14475374,000000122329824,5,5,,5
309917,05-JAN-12,27-DEC-11,Edwin,,en,70.29.112.215,thevivians@sympatico.ca,14385818,000000122151303,4,4,BELL SERVICES ARE GETTING TOO COSTLY- I AM ONLY ON A PENSION - I CAN NOT KEEP PAYING UNEXPECTED INCREASES EACH MONTH - MY BELL BILL WAS UP OVER $10.00 LAST MONTH ,3
309918,05-JAN-12,04-JAN-12,Karina,,en,70.26.32.95,cavvi@bell.net,14475428,000000122310229,3,2,to suggest different possabilities instead of refering me to the store where I bought the computer.  I resolved the problem myself by turning the mouse on.,4
309919,05-JAN-12,29-DEC-11,Lukasz,,en,70.26.25.42,marie-paule-davidson@sympatico.ca,14412006,000000122201412,5,5,nothing,5
309920,05-JAN-12,04-JAN-12,Chat,,en,64.228.70.230,stearns@sympatico.ca,14486856,000000122318582,1,1,"Communication was poor among my previous contacts with bell operators.  I was pretty well set on changing my services to cogeco until my call in late December . That operator offered me a promotional Internet offer that was good enough to keep me as a client, phone rates still not satisfactory.  At that time I was told I would have to call bell Internet to order a new modem . So January 3rd I called to order modem and operator told me that techs were coming to install it on Tuesday morning. I'm self employed, cancelled app'ts, and no one showed up. So again I called tech support and was told no service visit was on line, and that I would be receiving modem by mail that day. The modem did arrive by mail, however, due to the fact the previous operator told me that a service call was to happen, during the morning of January 4th, I, and my clients were inconvenienced with having to cancel app'ts, and it cost me over $200 income.  I am extremely disappointed with my current dealing with bell",2
309921,05-JAN-12,03-JAN-12,Lisa,,en,74.15.246.164,wilmar@sympatico.ca,14472520,000000122283156,5,5,,4
309922,05-JAN-12,04-JAN-12,Gilbert,,en,205.233.82.11,jgriggs@bell.net,14480022,000000122318520,1,1,Don't put customers on hold for 15-30 minutes,1
309923,05-JAN-12,26-DEC-11,Alex,,en,70.50.23.160,margaret.knott@sympatico.ca,14368058,000000122133171,1,1,"hve knowledgeable front line personnel who if they don't know, would at least escalate the call",2
309924,05-JAN-12,04-JAN-12,Sowjanya,,en,184.144.133.39,lsseguin@sympatico.ca,14481956,000000122326287,3,3,have staff that speak and understand english,3
309925,05-JAN-12,06-OCT-11,Emilio,,en,70.27.62.50,abaraham1936@bell.net,13526614,000000120394161,5,4,,4
309926,05-JAN-12,04-JAN-12,Alicia,,en,70.31.19.237,raymondjames@sympatico.ca,14485244,000000122331687,4,4,You could have been pro-active by advising me of the pending increase in the cost of my services and providing me with a direct phone number to Customer Retention.,4
309927,05-JAN-12,04-JAN-12,Jacob,,en,76.64.92.102,npalmer6@bell.net,14484102,000000122330149,4,5,,5
309928,05-JAN-12,03-JAN-12,Mike,,en,64.231.81.211,cdblack@bell.net,14459714,000000122301954,4,4,,5
309929,05-JAN-12,31-DEC-11,Majdi,,fr,174.91.216.80,boomslang@sympatico.ca,14431936,000000122244813,5,5,"Rien de mieux que le service rapide, malgré le temps mal choisi, que le 31 décembre, mais tout fonctionne a la normale comme avant Merci BELL la vie est bell...",4
310478,03-JAN-12,02-JAN-12,Amine,,fr,70.30.152.218,jean-marie.laliberte@sympatico.ca,14449224,000000122273945,4,4,,4
310479,03-JAN-12,02-JAN-12,Gabriela,,en,216.16.230.106,joel.gray@sympatico.ca,14449634,000000122268424,3,4,Provide some explanation and record a listing in FAQ to represent the error I received. The support representative just took control of my screen and changed a port number to make things work but didn't explain why I needed a different port number than what was listed in the standard configuration documents.,3
310480,03-JAN-12,02-JAN-12,Sumithra,,en,206.210.98.20,pietrewicz@sympatico.ca,14453554,000000122264571,2,2,"Your rep could have actually listened to what I was saying, not what they wanted to hear. And being hung up on is not the best way to end a call.",2
310481,03-JAN-12,02-JAN-12,Sahali,,fr,174.93.224.50,margot.demers@sympatico.ca,14451548,000000122269947,1,1,"Le problême, pour la deuxième fois en une semaine, n'est pas corrigé. Mohamed m'a dit que c'était réglé mais ce matin le @#&%?$ de modem était encore en panne. Je considère aller chez Vidéotron.",2
310482,03-JAN-12,02-JAN-12,Mike,,en,74.14.21.167,adviceyoucantrust@sympatico.ca,14443584,000000122274940,5,5,"Utilize a ""learning styles"" approach. For more details, visit my website at www.4cornerstraining.com

Thanks,
Anthony Mascioni",5
310483,03-JAN-12,02-JAN-12,Souihi,,fr,70.53.152.251,rouxe@sympatico.ca,14454480,000000122275966,4,4,,3
310484,03-JAN-12,02-JAN-12,Jose,,en,64.231.224.204,jools.steve@sympatico.ca,14449743,000000122279716,5,5,Nothing!,5
310485,03-JAN-12,02-JAN-12,Nora,,en,174.91.157.179,groenin@sympatico.ca,14448223,000000122277067,5,5,nothing,5
310486,03-JAN-12,02-JAN-12,Pamela,,en,64.231.114.86,flojonbut@sympatico.ca,14447474,000000122263857,5,5,nothing,5
310487,03-JAN-12,02-JAN-12,Nizar,,fr,24.230.252.151,cmonti@sympatico.ca,14445794,000000122273595,1,1,"Embaucher des gens compétents! Revoir votre organisation de soutien technique et de vos départements affaires, clientèles, etc.Nous perdons des heures à tourner en rond entre les services et les personnes incapables de nous aider.",1
310488,03-JAN-12,02-JAN-12,Med Lassaad,,fr,70.48.96.196,f.mallette@sympatico.ca,14447320,000000122259125,5,5,,3
310489,03-JAN-12,29-DEC-11,Adnen,,fr,76.64.145.243,jac_groleau@sympatico.ca,14409072,000000122205336,4,4,,5
310490,03-JAN-12,02-JAN-12,Md Jihed,,fr,74.12.247.132,daniel_roussin@sympatico.ca,14446158,000000122274314,4,4,"45 minutes au téléphone pour être transfère a un conseiller est inacceptable... Heureusement que je ne travaillais..... 1 heure plus tard, une correction a ma facture devrait être transmis sur ma prochaine facture. A voir!!!
De plus, il semblerait que mon service internet va être désactiver dans quelques semaines, et je n'ai toujours pas d'alternative. Si j""avais le choix d'un autre ""provider"" je le prendrais",1
310491,03-JAN-12,02-JAN-12,David,,en,70.55.24.192,martync@sympatico.ca,14451766,000000122264554,1,1,"The customer care person did not sound like he wanted to help, you could tell by the tone of his voice! And I don't think my question/concern was even answered just saying.",1
310492,03-JAN-12,31-DEC-11,Jose,,en,50.101.150.197,alsue@sympatico.ca,14431312,000000122242523,4,5,Nothing,4
310493,03-JAN-12,02-JAN-12,Oscar,,en,204.101.237.139,bogey1@sympatico.ca,14444858,000000122264907,1,1,"I had a service cal for between 8AM & noon and nobody showed up or called.
",1
310494,03-JAN-12,02-JAN-12,Reshma,,en,76.67.184.202,judy006@sympatico.ca,14449922,000000122264263,5,4,Nothing,4
310495,03-JAN-12,02-JAN-12,Joseph,,en,65.95.160.136,toutantk@sympatico.ca,14456172,000000122266451,3,,"REP SAID SAVINGS WERE $100+ PER MO, BUT DOCUMENTATION BY EMAIL WERE MUCH LESS.  HAD TO CALL BACK ABOUT 2 ITEMS THAT MAY HAVE BEEN RESOLVED.  WILL HAVE TO LOOK AT FEB BILLING.  MY IMPRESSION WAS A FAST TALKING SALES PERSON, WHO WAS INTENT ON PROVIDING THE MINIMUM, HENCE LEFT THE IMPRESSION THAT THERE WAS A GREATER REDUCTION IN COSTS IF I ASKED THE RIGHT QUESTIONS.  SINCE I AM 70 YEARS OLD, COMPUTER BEGINNER, AND HAVEN'T QUESTIONED A BILL IN 20+ YEARS, I HAVE THE QUEASY FEELING THAT I WAS DEFINITELY OVERCHARGED FOR THE LAST 10 YEARS DUE TO LACK OF KNOWLEDGE IN PROMOTIONS & STILL DON'T FEEL I KNOW WHETHER I AM PAYING THE LOWEST PRICE AVAILABLE  ON THE BUNDLE WE HAVE WITH BELL.  EMOTIONS ARE THEREFORE MIXED.",3
310496,03-JAN-12,31-DEC-11,Sondes,,fr,64.229.51.91,glavigne@bell.net,14433654,000000122238429,5,5,"Totalement pour la première partie. Bell est supposée m'envoyer un câble ""jaune"" par la poste et le reste de la connection devrait se faire avec un autre conseiller d'ici quelques jours.

Pour répondre à la question no. 4, je suis plutôt ambigue quant à la réponse. Le service était parfait mais ce n'est pas toujours le cas à d'autres niveaux. ",3
310497,03-JAN-12,02-JAN-12,Yosimar,,en,184.146.159.180,domandbev@sympatico.ca,14446704,000000122258886,2,1,We have been experiencing problems with our line for 2 weeks now and no technician has been able to fix the problem.  There is clearly static in the line and is interfering with our son being able to play his online game. When he pings the line it shows a packet loss of 10 to 15% which stops him from playing his game. We want this problem fixed as promised by all the calls that we have made over the last 2 weeks.,2
310498,03-JAN-12,02-JAN-12,Mauricio,,en,70.54.45.68,dlangille@bell.net,14446628,000000122269473,5,5,,4
310499,03-JAN-12,02-JAN-12,Temsu,,en,174.91.120.216,alice.warnier@sympatico.ca,14443818,000000122276169,1,1,Tech support representatives that speak English. It was the worst experience I have had.  It took several reps over several hours to accomplish nothing.  Two of them hung up on me.,1
310500,03-JAN-12,02-JAN-12,Mounir,,fr,70.52.88.70,cybergroove@sympatico.ca,14446004,000000122273299,3,3,"comparer les services et forfaits de facon plus efficace, proposer les avantages de combiner les services. one call resolution.",2
310501,03-JAN-12,24-DEC-11,Chenrup,,en,65.92.42.151,mattabbott@bell.net,14353102,000000122113568,5,5,,5
310502,03-JAN-12,02-JAN-12,Mohd,,en,76.69.1.88,ncbergeron@sympatico.ca,14452706,000000122260187,4,1,The problem persists. A rep was scheduled to come between Noon and 5:00 pm on December 29. He did not come. No phone call or anything. I contacted Bell yesterday. Another rep is scheduled for today. ,2
310503,03-JAN-12,02-JAN-12,Fourat,,fr,67.68.201.221,verochevalier@bell.net,14456428,000000122272254,5,4,"rien
",5
310504,03-JAN-12,02-JAN-12,Linda,,en,65.95.160.136,toutantk@sympatico.ca,14456170,000000122266017,5,4,"BETTER DETAIL ON CHANGES MADE AND COST SAVINGS BREAKDOWN.  I.E. REP SAID $100+ PER MO. SAVINGS AS A RESULT OF CHANGES & FOLLOWUP EMAIL WAS MUCH LESS.

TECH REP WAS EXCELLENT & VERY PERSONABLE, HELPFUL ON ALL QUESTIONS",4
310505,03-JAN-12,02-JAN-12,Chenrup,,en,74.15.21.91,wll-mal@sympatico.ca,14456722,000000122265133,4,5,,5
310506,03-JAN-12,01-JAN-12,Fathi,,fr,69.159.163.33,nicole.ratte078@sympatico.ca,14441664,000000122252677,5,5,,5
310507,03-JAN-12,02-JAN-12,Nizar,,fr,70.30.220.64,sergegiroux@bell.net,14454988,000000122261925,5,5,,5
310919,03-JAN-12,02-JAN-12,Monica,,en,65.93.103.220,lmorton-murray@sympatico.ca,14451026,000000122272217,2,2,"When they went into my computer with my mouse was fine with me, but now I have an old address book and my contacts the same. So I've lost my new addresses and my windows XP, now on outlook express. If you can help restore it please call me @ 519-538-4650.I know I'm a junior on here but no need to get rude, I could hardly hear her either.Finally the line went dead. Thanks. Lois",2
310920,03-JAN-12,02-JAN-12,Arthur,,en,64.228.145.251,complexminds@sympatico.ca,14445848,000000122259993,3,3,"u need to get people back in canada and real IT people who know what they are talking about. I am telling the rep I cannot access the web, then he is asking me to go to bell's website to download something..what was it about i cannot get online that he could not understand. it seems that eveything is read from a script..i can hear the pages flipping in the back ground. sad",2
310921,03-JAN-12,29-DEC-11,Harathi,,en,142.57.16.15,gavila@sympatico.ca,14407856,000000122200575,4,2,This is the third attempt to resolve my problem.  I have a technician coming this evening and I am hoping that the problem is finally resolved.,4
310922,03-JAN-12,02-JAN-12,Jose,,en,74.14.93.78,c-sproule@sympatico.ca,14445100,000000122265381,5,5,less time on phone,4
310923,03-JAN-12,02-JAN-12,Atef,,fr,174.89.221.157,morin.luc@bell.net,14452512,000000122260450,5,5,Rien de mieux mais c`est très apprécié d`avoir du support technique lorsque c`est nécessaire.,5
310924,03-JAN-12,02-JAN-12,Rashika,,en,64.231.6.183,james.fulcher@sympatico.ca,14449000,000000122272885,5,5,Reduce the numerous steps in the telephone menu items to reach a technical assistant.,5
310925,03-JAN-12,28-DEC-11,Ayoub,,fr,184.147.255.27,sergegarceau@sympatico.ca,14400358,000000122174199,5,5,,4
310926,03-JAN-12,02-JAN-12,Jeff,,en,70.24.26.210,jlindsay@bell.net,14449500,000000122260736,5,4,,3
310927,03-JAN-12,02-JAN-12,Shinoj,,en,184.145.78.200,sbvs@sympatico.ca,14454886,000000122272036,4,,,4
310928,03-JAN-12,02-JAN-12,Sinu,,en,67.70.205.32,stacy.nicholls@sympatico.ca,14455458,000000122271171,5,5,nothing.....everything was explained to the fullest and all my questions were answered promptly....,5
310929,03-JAN-12,02-JAN-12,Robert,,en,184.151.63.135,jchenshaw@sympatico.ca,14449168,000000122273219,3,1,I would like to not be on hold so long.  Why not have a service that can call you back when it is your turn so not so much time is wasted.  Also I was unable to complete my call because I was put on hold and then hung up on.  I was too frustrated to call back and wait in line again.  ,4
310930,03-JAN-12,02-JAN-12,Syed,,en,174.89.53.26,jobrien001@sympatico.ca,14449606,000000122270617,5,4,n/a,5
310931,03-JAN-12,01-JAN-12,Mohamed,,fr,67.68.209.148,p.meloche@sympatico.ca,14441758,000000122250370,5,5,,5
310932,03-JAN-12,02-JAN-12,Ben Rejab,,fr,184.145.248.229,garseneault01@sympatico.ca,14447822,000000122268616,5,5,Moins d'option dans vos menus que l'on doit écouter avant de pouvoir parler à un agent,5
310933,03-JAN-12,29-DEC-11,Ameer,,en,174.91.10.85,brian_goodman@sympatico.ca,14388914,000000122187332,5,4,I found it hard to hear the Bell representative on the phone.  She sounded like she was very far away.,4
310934,03-JAN-12,01-JAN-12,Sabha,,en,174.93.39.109,dcdof3@bell.net,14439608,000000122250644,5,5,,5
310935,03-JAN-12,02-JAN-12,Elmer,,en,70.31.48.54,mjrowlands@sympatico.ca,14452354,000000122277825,3,1,"I was told a technician would be dispatched to solve the problem. I was told ""the issue is outdoors"". Fortunately my wife arrived home as the technician was about to leave. He needed access to our house. So maybe someone should have said it was ""an Indoor issue"" !!!!!!!",1
310936,03-JAN-12,02-JAN-12,Hari,,en,64.229.179.198,sherrip@sympatico.ca,14455114,000000122268926,3,2,I was not satisfied with the timing of the installation.  Havi was to call me at a set time and he did not as well as Michael was to call at lp.m. our time on Sat. and he never did call.  I was home for 3 hrs. on Sat. waiting to no avail.  I was not impresseed.,3
310937,03-JAN-12,02-JAN-12,Ahmed,,fr,76.64.111.124,houlegerard@sympatico.ca,14448594,000000122278964,4,5,,4
310938,03-JAN-12,30-DEC-11,Jose,,en,64.231.246.222,sue.eck@sympatico.ca,14429558,000000122226199,3,1,"Purchased a wifi router from the Source and connected to splitter. Has been working from splitter to dsl speedstreeam for 4 years. Now a connect to router causes home phone no dial tone, even without computer or dsl connected. support suggested bad splitter. waited 4 days for delivery. new splitter still causes no dial tone and no internet connection.
support did not accept my suggestion that splitter was ok. Now back on old dsl to use computer. still cannot put tablet on line.
no follow up from bell if problem corrected.
will require calling support again for trouble shoot on d-link router",2
310939,03-JAN-12,02-JAN-12,Danny,,en,70.29.115.89,gerald-marjory-veen@bell.net,14447962,000000122266270,5,5,"Nothing, service was great!",5
310940,03-JAN-12,02-JAN-12,Hari,,en,70.30.147.205,dusty403@sympatico.ca,14446922,000000122264838,5,4,"everything was perfectly, professionally and cheerfully handled..the bell rep and I were enjoying the call more than just the service.  He was friendly and I hung up the phone, a satisfied Bell customer.  good going! btw",5
310941,03-JAN-12,02-JAN-12,Snehalatha,,en,70.24.175.201,dia.mattheos@bell.net,14446530,000000122263631,5,5,"At first the representitive couldn't answer my questions and instead of passing me onto someone who would be able to , she kept on putting me on hold. That was pretty frustrating.",5
310942,03-JAN-12,01-JAN-12,Faqria,,en,70.54.62.95,alalexander@bell.net,14438818,000000122253887,5,4,,5
310943,03-JAN-12,02-JAN-12,Hency,,en,174.94.9.96,lois.steele@sympatico.ca,14451036,000000122276253,5,5,"What to say: She asked the right questions , gave me proper guidance, checked out my system and quickly got me and my email service back on track. 
12 belated Christmas cards went out. Given that it was that time of the year I could not get to your trouble shooting service sooner. But, glad I did.",5
310944,03-JAN-12,01-JAN-12,Basho,,en,112.198.64.51,geljoy@sympatico.ca,14440080,000000122256154,1,1,"It was an embarrassment being a Canadian with my own provider called Bell Canada. Although the Bell representative was very polite, he did not make me feel like he really wanted to help. It was more like, sorry, can not help you further. I felt pushed away. Furthermore, I called 1-800-555-1111 canada direct no. to find out how I could reach technical help, this call was totally awful. I was told the only way to get help was to call using a land line and call from the Philippines to Canada....and then she hung up on me....as if I wasted their time. I guess if you are over seas and need help from Bell Canada.....GOOD LUCK and eat shit in the meantime. I got better service when I called TELUS in Canada from the Philippines. Thanks TELUS, you helped me get my Bell Canada e-mail back online.",1
310945,03-JAN-12,02-JAN-12,Maxime,,fr,70.55.208.248,marier.jean02@sympatico.ca,14451628,000000122270686,5,4,rien de plus,4
309399,05-JAN-12,04-JAN-12,Vidya,,en,174.88.151.245,feb27@sympatico.ca,14477714,000000122309646,5,5,"I received exemplary service - Retain this employee and promote her expertise, style and grace in communication with your cutomers!I was so appreciative of her assistance and kindness!  Most lovely for 6:00am!!!!",5
309400,05-JAN-12,04-JAN-12,Amine,,fr,70.48.27.167,jgbureau3@sympatico.ca,14480014,000000122311840,2,1,Régler le lien internet,3
309401,05-JAN-12,04-JAN-12,Michael,,en,216.75.172.102,wrothernel@sympatico.ca,14488422,000000122310674,1,1,solved my complaint,1
309402,05-JAN-12,30-DEC-11,Samuel,,en,70.24.4.178,ladystorm64@bell.net,14424902,000000122224506,5,4,it wold have been nice if it didn't take so long  to get it fixed,4
309403,05-JAN-12,03-JAN-12,Bedre,,en,64.231.43.238,chipsbn@sympatico.ca,14459912,000000122300830,5,3,"Talk with a tech rep who understands the problem and can then help to resolve it,is it the phone or the hook up to the computer that causes the buzzing noise? on the cordless phone.",5
309404,05-JAN-12,03-JAN-12,Carmen,,en,76.66.84.101,bbrand_5@sympatico.ca,14458640,000000122298411,3,3,Have a clearer understanding of what to do.,4
309405,05-JAN-12,27-DEC-11,Jose,,en,76.65.47.6,debbiegagnon@sympatico.ca,14375848,000000122140365,5,5,everything was satisfactory,5
309406,05-JAN-12,04-JAN-12,Daniel,,en,74.198.9.197,gcrawford@sympatico.ca,14478192,000000122333565,2,1,Keep your promise. My Internet quit in me for a specific reason and I was assured it be working last night. Still not working. Yuck. ,1
309407,05-JAN-12,04-JAN-12,Andrea,,en,174.94.24.44,kerbut@sympatico.ca,14480918,000000122325647,5,5,,5
309408,05-JAN-12,04-JAN-12,Gopinath,,en,184.144.13.122,heahaslip@sympatico.ca,14478922,000000122319191,5,5,nothing everything was donewell ,5
309409,05-JAN-12,04-JAN-12,Eric,,fr,70.52.55.165,m.p.martel@sympatico.ca,14482150,000000122312623,4,5,,4
309410,05-JAN-12,04-JAN-12,Christianne,,en,64.229.80.83,whspatz@sympatico.ca,14488300,000000122327440,5,4,,5
309411,05-JAN-12,04-JAN-12,Sylvie,,en,76.67.133.139,ginette.deschenes@sympatico.ca,14478402,000000122334192,5,3,,5
309412,05-JAN-12,04-JAN-12,Houcem,,fr,206.186.120.65,sergelaporte@sympatico.ca,14486396,000000122334707,5,4,,5
309413,05-JAN-12,04-JAN-12,Divya,,en,64.229.238.193,rbraunton@sympatico.ca,14485282,000000122337261,4,4,Could not hear her very well and therefore not understand. ,4
309414,05-JAN-12,03-JAN-12,Sahra,,en,198.133.214.11,gmarlene@bell.net,14462608,000000122305377,1,,"I don't think this person understood that I cancelled my internet august 30th, 2011 and why I was being billed again. Because she said my internet is still active, but I told her to look at my file for the cancellation of august 30th and she responded that it was active from august 30th. Totally opposite of what I said.",1
309415,05-JAN-12,04-JAN-12,Med Anouar,,fr,67.68.133.34,serge.blanger4@sympatico.ca,14486382,000000122330670,4,4,,4
309416,05-JAN-12,04-JAN-12,Saranya,,en,70.52.158.147,cweber@sympatico.ca,14476118,000000122318564,3,3,"It would be nice if the person on the other end could speak better english. I 
have a lot of trouble with the foreign accent. ",4
309417,05-JAN-12,03-JAN-12,Mohamed,,fr,70.29.157.203,mjmgagnon@sympatico.ca,14467754,000000122297198,5,5,"Rien de plus, tout était excellent.",5
309418,05-JAN-12,03-JAN-12,Niyaz,,en,184.146.146.74,branush@sympatico.ca,14459148,000000122289280,5,5,,3
309419,05-JAN-12,04-JAN-12,Amelia,,en,184.146.132.68,debra.pearson007@sympatico.ca,14476548,000000122313419,5,3,"Upgraded higher speed internet service is not available in my area (i.e. limited to Fibe 6 plan), which was the reason for my call.",4
309420,05-JAN-12,28-DEC-11,Elmer,,en,184.147.131.165,oducado@sympatico.ca,14398232,000000122179323,5,5,nothing.  Elmer completely satisfied my questions.,5
309421,05-JAN-12,03-JAN-12,Jacques,,en,76.65.22.160,tellus@sympatico.ca,14471692,000000122294850,5,5,,5
309422,05-JAN-12,04-JAN-12,Christine,,en,70.29.7.130,cienski@sympatico.ca,14475744,000000122326353,5,5,nothing,5
309423,05-JAN-12,04-JAN-12,Marwen,,fr,70.49.52.154,andrgoyer70@sympatico.ca,14474032,000000122327583,5,5,,5
309424,05-JAN-12,28-DEC-11,Ericka,,en,74.14.65.168,pete_rj@bell.net,14398634,000000122181498,1,1,"I received no new modem from my first call (Dec 28) and so called again a couple of days ago. This second call was promptly responded to, a technician has just left and things are fine. I'm not sure what happend to your first representative on the Dc. 28 date.",5
309425,05-JAN-12,04-JAN-12,Oliver,,en,70.49.14.17,rs1@sympatico.ca,14485924,000000122335602,5,5,don't know my problem was handled to my complete satisfaction,5
309426,05-JAN-12,04-JAN-12,Gustavo,,en,70.49.1.62,ltucker@bell.net,14481962,000000122313749,5,5,,5
309427,05-JAN-12,31-DEC-11,Sihem,,fr,174.95.184.173,levis.lefebvre@sympatico.ca,14435206,000000122237166,5,5,,5
309428,05-JAN-12,28-DEC-11,Juan,,en,174.95.107.111,roy.kissore@sympatico.ca,14399820,000000122185899,5,5,,5
309429,05-JAN-12,04-JAN-12,Edward,,en,76.71.59.21,jyatulis@sympatico.ca,14480640,000000122325448,5,4,I was a bit surprised to find that the factory modem settings were not appropriate and that the rep had to change them to the correct settings after all these months of use.,5
309430,05-JAN-12,04-JAN-12,Juan,,en,70.48.164.248,mikethevillager@bell.net,14483298,000000122328410,5,5,,5
309431,05-JAN-12,03-JAN-12,Richard,,en,74.14.149.144,deb.yantzi@sympatico.ca,14460814,000000122306352,5,5,Nothing,5
309432,05-JAN-12,04-JAN-12,Tarek,,fr,70.30.213.49,franfran69@sympatico.ca,14477915,000000122334962,5,5,,5
309433,05-JAN-12,28-DEC-11,Cristobal,,en,65.92.75.221,bjuniper@bell.net,14388670,000000122177779,5,5,,5
309434,05-JAN-12,04-JAN-12,Lisa,,en,74.12.250.178,mariasaunders@sympatico.ca,14482444,000000122323833,5,5,"On previous calls for the same issue, I had not been informed of a direct line for issues pertaining to ""rurual"" issues with internet. I was provided with the direct line during this call!  Very much appreciated.",5
309435,05-JAN-12,04-JAN-12,Rosa-Maria,,en,50.101.250.159,bailey_7h@sympatico.ca,14474434,000000122326465,3,4,"have someone that speaks better english we have had to call bell at least once a week in the last month or so. We are not satisfied with our bell service, not to mention it is costly and we are constantly having to adjust the bill for one reason or another.",2
309436,05-JAN-12,04-JAN-12,Richard,,en,70.30.70.55,kandjanderson@sympatico.ca,14480724,000000122330422,5,5,n/a,5
309437,05-JAN-12,04-JAN-12,Ramzi,,fr,70.30.168.124,brucegalbraith@sympatico.ca,14475084,000000122334631,2,1,"J'ai une tablette dont l'internet fonctionne partout où je l'essaye sauf chez moi (sur mon réseau Wifi de Bell). Il est donc clair qu'il y a un probleme avec ma configuration ou equipement de Bell. Mais vous ne faites pas le service sur ces equipements. Je suis donc sans aucune solutions (le manufacturier de la tablette pour sa part dit que la tablette est OK vu qu'elle marche ailleurs. Ils ont bien raison). Si je ne trouve as une solution a ce probleme bientot, je serai forcé de changer de fournisseur pour mon internet. ",
309438,05-JAN-12,03-JAN-12,Hugo,,en,174.91.75.249,aboylan@sympatico.ca,14457556,000000122292628,5,5,,5
309930,03-JAN-12,02-JAN-12,Nora,,en,69.158.16.10,aux050@sympatico.ca,14444358,000000122264786,5,5,,5
309931,04-JAN-12,28-DEC-11,Oliver,,en,74.14.64.235,johnstpg@bell.net,14394448,000000122172477,4,4,,4
309932,04-JAN-12,03-JAN-12,Kanchana,,en,76.68.126.114,marianmayers@sympatico.ca,14466836,000000122288507,4,5,"I hadd called last week and was promised a modem would arrive shortly.  This did not happen.  Yesterday, I called and the lady siad she would try very hard to get one to me by noon on Thursday.  She did not only come throught on her promise, it arrived 24 hours earlier.  I wish I could thank eher in person.  She apologised for the inconvenience I was caused while waiting and wanted to be sure that I was satisfied with the sevice.  Please track her down and say thank you.  The confirmation number from Tuesday was122255507",5
309933,04-JAN-12,03-JAN-12,Grace,,en,70.29.28.173,ans-rmt@sympatico.ca,14458196,000000122304655,4,3,found out why the internet was down in my area at that time and a credit to my account.,4
309934,04-JAN-12,03-JAN-12,Imran,,en,70.53.118.190,louisebrodigan@bell.net,14466246,000000122287440,3,1,I am not an experienced computer person so as a result I need a little more time to complete the tasks required to try and resolve the problem.I felt that the person helping me was a bit impatient with me.,4
309935,04-JAN-12,03-JAN-12,Amy,,en,65.94.201.242,gjohne@sympatico.ca,14462572,000000122292512,4,,"Please CONFIRM that the ongoing MONTHLY credit of $10.00 has also been applied. I don't recall dealing with Monica - only Amy who was very helpful and polite!(This refers to your other survey, but same phone call).",4
309936,04-JAN-12,29-DEC-11,Stephane,,en,184.147.34.131,r.ryder@sympatico.ca,14414336,000000122206021,5,5,nothing,5
309937,04-JAN-12,29-DEC-11,Will,,en,184.147.34.131,r.ryder@sympatico.ca,14414338,000000122210734,5,5,,5
309938,04-JAN-12,29-DEC-11,William,,en,70.26.27.194,bkrjgrant@bell.net,14404372,000000122212771,5,5,nothing,4
309939,04-JAN-12,03-JAN-12,Aymen,,fr,174.93.245.138,francefranco@sympatico.ca,14462032,000000122293011,5,5,,5
309940,04-JAN-12,03-JAN-12,Elyes,,fr,65.93.93.190,trinh.thanh.thuy@bell.net,14472052,000000122291948,2,4,vous avez fait votre possible.,4
309941,04-JAN-12,03-JAN-12,Felix,,en,70.27.43.99,connie1303@sympatico.ca,14460210,000000122283137,4,4,"felix, my technician was polite, curtious, knowledgeable,& if not, told me so, & asked co-worker for assistance but other than that i have no complaints",5
309942,04-JAN-12,27-DEC-11,Ivette,,en,70.48.116.59,cora.aisenthal@sympatico.ca,14375284,000000122156369,4,4,,4
309943,04-JAN-12,30-DEC-11,Wayne,,en,50.101.40.41,mparkins@sympatico.ca,14426798,000000122220996,4,4,Sent a repair man out the FIRST time that I called.,4
309944,04-JAN-12,02-JAN-12,Moez,,fr,70.24.209.183,charles.cauchon@sympatico.ca,14445490,000000122263841,4,4,,4
309945,04-JAN-12,03-JAN-12,Christine,,en,69.159.19.99,zacharosky@sympatico.ca,14472856,000000122301053,1,1,,1
309946,04-JAN-12,03-JAN-12,Jacqueline,,fr,70.30.153.35,gb.gs@sympatico.ca,14462326,000000122292644,5,5,"Ne rien faire, entièrement satisfait.",5
309947,05-JAN-12,05-JAN-12,Gloria,,en,174.89.171.72,tony.caranfa@sympatico.ca,14487720,000000122337671,1,1,"I asked to have technician to come and fix my Internet, I was told that he would be there in 2 days. I need Internet to work. Who's going to pay for the 2days lost work!",1
309948,05-JAN-12,04-JAN-12,Denis,,en,174.89.127.121,rbhunter@sympatico.ca,14485266,000000122325192,4,4,,5
309949,05-JAN-12,04-JAN-12,Geetha,,en,174.89.127.121,rbhunter@sympatico.ca,14485268,000000122311767,4,4,,5
309950,05-JAN-12,04-JAN-12,Mark,,en,70.53.208.72,anthony.mc@sympatico.ca,14474156,000000122329327,5,5,,5
309951,05-JAN-12,02-JAN-12,Maurice,,en,184.145.210.171,amr.jm@sympatico.ca,14443942,000000122280163,5,5,,5
309952,05-JAN-12,27-DEC-11,Ridha,,fr,174.88.162.229,suzanne.arel080@sympatico.ca,14385488,000000122158184,5,5,,5
309953,05-JAN-12,03-JAN-12,Hemavathi,,en,174.92.114.185,crispre@sympatico.ca,14460294,000000122307391,4,5,Nothing everything went very well. Thank you.,5
309954,05-JAN-12,29-DEC-11,Ashley,,en,76.69.136.157,sarah.chow@sympatico.ca,14415496,000000122204668,3,4,"Your billing/ rate structures/discounts are too complex. I seem to get a different answer every time I phone and every time I change my plan or some small detail on my account, something else ALWAYS gets changed resulting in my bill being higher!",3
309955,05-JAN-12,03-JAN-12,Jenette,,en,70.30.134.108,therebellos@sympatico.ca,14471762,000000122287912,5,5,"Once promised by bell on October 25th 2011, should have been done. Always keep your word with a good coustomer and service.",5
309956,05-JAN-12,03-JAN-12,Martin,,en,76.70.65.74,dslater@bell.net,14461362,000000122281129,4,5,,5
309957,05-JAN-12,04-JAN-12,Moez,,fr,65.94.190.168,christopheduchesne@bell.net,14475726,000000122317263,1,1,j'ai appelé pour faire enlever mon deuxième # sur ma ligne pour que ça me coûte moins cher et au lieu que ça me coûte moins cher et bien ça me coûte plus cher. En fait cet action a fait annuler un rabais de 10$ que j'avais puisque j'utilise deux services et que j'utilise toujours. Je suis sur le point de tout annuler et d'aller avec une autre compagnie car j'ai des problème avec les services Bell de manière récurente.,1
309958,05-JAN-12,04-JAN-12,Hassiba,,fr,65.94.190.168,christopheduchesne@bell.net,14475728,000000122317781,1,1,L'appel a été transféré au service à la clientèle et la ligne a coupé.,1
309959,05-JAN-12,03-JAN-12,Charles,,en,65.95.8.212,gwwatt@sympatico.ca,14462812,000000122299950,5,5,,5
309960,05-JAN-12,03-JAN-12,Charles,,en,65.95.8.212,gwwatt@sympatico.ca,14462814,000000122299561,5,5,,5
309961,05-JAN-12,02-JAN-12,Gustavo,,en,70.26.140.219,joannie@bell.net,14449600,000000122279075,5,5,"Nothing, service was excellent.  Person I spoke with was very knowlegable and courteous, had me up and running in minutes. re: wi-fi",5
309962,05-JAN-12,02-JAN-12,Jessica,,en,70.30.132.113,ratu90@sympatico.ca,14453870,000000122270733,3,3,Really listen to what customer problem is and don't assume the customer can figure what you mean if you don't say it ,2
309963,05-JAN-12,02-JAN-12,Imen,,fr,67.68.82.20,freger@sympatico.ca,14447640,000000122262063,4,2,Il y avait aussi un autre problème qui a été résolu par la suite ,5
309964,05-JAN-12,31-DEC-11,Reina,,en,67.71.94.217,macewan3@sympatico.ca,14435476,000000122245143,3,2,The problem was supposed to be resolved in 3 days.  When 5 had passed I called again to get another technical representative.  Took two more sessions with different representatives too resolve problem.,2
309965,05-JAN-12,04-JAN-12,Ahmednur,,fr,65.92.36.68,claudie5@sympatico.ca,14475850,000000122325392,5,4,"lorsque long est rendu apasser 4 heures par semaine pour ....internet,lorsque long est about ,la on nous dit qu,il y a un nouveun router....tabarnaque....il aurai pu nous le dire avant   merci d,encourager les client fidel!!!!",4
309966,05-JAN-12,04-JAN-12,Carlos,,en,64.231.41.177,pstoroschuk@sympatico.ca,14484952,000000122313294,5,5,"Carlos was excellent..    He was a great help  ,,plus  I could understand the language that was native to this country that we are proud of.",5
310508,03-JAN-12,02-JAN-12,Aymen,,fr,174.89.209.112,mo.paquette@sympatico.ca,14452424,000000122273631,5,,C'est peut-être notre routeur qui est mal installé car nous l'avons installé nous même nous allons faire venir un installeur parce que l'internet arrête encore merci,5
310509,03-JAN-12,02-JAN-12,Denys,,en,174.91.93.74,agopian@sympatico.ca,14443630,000000122269370,1,1,"my outlook froze.  I called and whatever we did with the tech, we ended up loosing all my emails.  I just got an email address with Gmail and you are loosing my internet, phone and cell phone as soon as I can arrange!",1
310510,03-JAN-12,22-DEC-11,Priyanka,,en,67.70.94.82,aandjmitchell@sympatico.ca,14325380,000000122065367,5,5,nothing,5
310511,03-JAN-12,02-JAN-12,Sergio,,en,67.70.17.152,marie.stamplecowsky@sympatico.ca,14451594,000000122278148,5,5,,4
310512,03-JAN-12,02-JAN-12,Houssem,,fr,209.226.175.29,honda8@sympatico.ca,14448572,000000122268989,3,1,"Ça fait 4 fois que je communique avec Bell, 2 fois par clavardage et 2fois par téléphone, depuis 1 semaine et personne ne semble comprendre mon problème. Je peux sortir mes courriels environ 1 fois sur 8 et je ne peux plus transférer de E-Mails.Certains me répondent que c'est à cause que je ne peux avoir autre chose que la basse vitesse ??? Pourtant avant vos nouveaux changements tout allait bien ???",2
310513,03-JAN-12,02-JAN-12,Sukumar,,en,69.49.42.201,greiser@sympatico.ca,14448210,000000122278389,3,3,,2
310514,03-JAN-12,02-JAN-12,Khan,,en,76.70.38.101,kaycee3069@bell.net,14450192,000000122277146,1,1,"I was told I would be called back shortly but no one called back. Internet is still out.
",2
310515,03-JAN-12,02-JAN-12,Alvaro,,en,70.27.159.42,mykasauli@sympatico.ca,14452650,000000122278359,5,4,,5
310516,03-JAN-12,02-JAN-12,Kevan,,fr,76.64.241.12,lise_cote@sympatico.ca,14450956,000000122267618,5,4,"Rien du tout, entièrement satisfait.",5
310517,03-JAN-12,02-JAN-12,Kevin,,en,184.147.183.245,h.d.stuermer@sympatico.ca,14448318,000000122276331,4,4,"Everything was great, because the person I spoke to - spoke english, and was not located in some other country.
Keep the jobs in Canada please - thank you.",5
310518,03-JAN-12,29-DEC-11,Randileigh,,en,70.48.185.48,wragg@sympatico.ca,14417576,000000122195869,5,4,"nothing, the csr was pleasant and helpful.",5
310519,03-JAN-12,02-JAN-12,Daniel,,en,184.144.135.104,sboucher6@sympatico.ca,14454880,000000122277320,2,,"For some reason, someone at Bell opened a second internet at my home address, really confusing since I have lived here for over 6 years and only suppose to have one internet per phone numbers, been having issues for quite some time and everytime i call I get different answers and no resolutions. Have talked to about over a dozen people(also two managers) and still no running internet but am charged for service. After second call last night was told it will be resolved on Tuesday at midnight. Also would like to point out, each person state they resolved the issues, they all different answers and I still need to waste my timeand your time to get the error resolved. 

Internet seems to be working now but not sure if its my internet or nighbors.",
310520,03-JAN-12,02-JAN-12,Nora,,en,184.147.21.88,ljholbrook@sympatico.ca,14450980,000000122265965,5,5,,5
310521,03-JAN-12,20-DEC-11,Krishnan,,en,64.231.50.249,rcontardi@sympatico.ca,14310050,000000122012760,5,5,nothing,5
310522,03-JAN-12,01-JAN-12,Eduardo,,en,64.231.151.109,jimvi1@sympatico.ca,14440622,000000122256066,5,5,,5
310523,03-JAN-12,02-JAN-12,Nikitha,,en,70.50.198.54,redgravejean@bell.net,14454008,000000122263380,4,5,Understanding the accent was difficult for me but she was very patient.,5
310524,03-JAN-12,31-DEC-11,Majdi,,fr,65.93.3.146,dominiquecunche@sympatico.ca,14432962,000000122242348,1,1,2 EMS..APPEL MEME PAYS PERSONNE DEFFERENT MAIS MEME RESULTAT...NE COMPREND PAS LE PROBLEME...TRES DOMMAGE,1
310525,03-JAN-12,01-JAN-12,Divya,,en,76.67.103.76,sapyukha@sympatico.ca,14442238,000000122254301,5,5,,5
310526,03-JAN-12,26-DEC-11,Mohamed,,fr,50.100.120.74,abdelkaderkaddouri@sympatico.ca,14361652,000000122129104,5,5,rien c'etait bien fait,5
310527,03-JAN-12,02-JAN-12,Mohamed,,fr,74.15.138.42,sebastien.lareau@sympatico.ca,14454940,000000122275904,2,2,Meilleur effort à comprendre le problème,3
310528,03-JAN-12,02-JAN-12,Hugo,,en,67.70.18.74,rayrita2@sympatico.ca,14453922,000000122261827,1,1,Not have the technician hang up on me.,1
310529,03-JAN-12,02-JAN-12,Danny,,en,174.92.62.170,gsgreco@sympatico.ca,14448230,000000122261513,5,5,,5
310530,03-JAN-12,02-JAN-12,Aymen,,fr,184.146.255.60,alainn@sympatico.ca,14443732,000000122260937,4,5,,5
310531,03-JAN-12,30-DEC-11,Sonia,,fr,74.198.164.155,khaled.tannich@bell.net,14424616,000000122216888,5,5,,5
310532,03-JAN-12,21-DEC-11,Sana,,fr,174.92.192.205,sprudhomme.mjoly@sympatico.ca,14323450,000000122035319,3,3,"J'appelais pour une facture trop élevé, mais ce sera corrigé. Je trouve déplorable que ma téléphonie me coûte 35.32 alors qu'ailleurs se serait 20.45. C'est dommage pour un client de longue date...    ",3
310533,03-JAN-12,30-DEC-11,Rudolf,,fr,65.94.4.209,cjplueur@sympatico.ca,14420266,000000122233514,5,5,,3
310534,03-JAN-12,02-JAN-12,Brahim,,fr,76.67.191.25,patm.l@sympatico.ca,14453248,000000122275958,4,4,essayer de monter le volume vous parler pas assez fort ,4
310535,03-JAN-12,02-JAN-12,Jose,,en,65.95.141.239,junkin_46@sympatico.ca,14449992,000000122273441,5,5,"NOTHING EXCEPT ; TO MAKE SURE THAT THE PERSON I WAS SPEAKING TO IS A PROTO TYPE TO HOW ALL STAFF WORKS WITH BELL CUSTOMERS . HE WAS 
UN-MISTAKENLY THE BEST, MAYBE ONE OTHER , A FEMALE I HAVE HAD THE PLEASURE OF DEALING WITH . MY RATES ARE STILL TOO HIGH .
",4
310536,03-JAN-12,02-JAN-12,Zied,,fr,65.93.128.77,danielle.delisle.design@bell.net,14446174,000000122259219,3,4,,4
310537,03-JAN-12,02-JAN-12,Greg,,en,65.95.111.209,paula.leigh@sympatico.ca,14453318,000000122266325,5,5,,5
310538,03-JAN-12,02-JAN-12,Gopi Rathinam,,en,74.14.46.38,joaquim_santos@sympatico.ca,14449604,000000122265540,5,4,,5
310539,03-JAN-12,02-JAN-12,Alex,,en,184.146.68.140,mkoenigsbauer@sympatico.ca,14452366,000000122275166,5,5,nothing...rep was helpful and knowledgeable,5
310540,03-JAN-12,02-JAN-12,Nix,,en,76.70.48.31,radu.hreniuc@bell.net,14453802,000000122274707,1,1,,4
310541,03-JAN-12,02-JAN-12,Asir raja,,en,76.70.48.31,radu.hreniuc@bell.net,14453804,000000122274312,2,3,,4
310542,03-JAN-12,02-JAN-12,Shakeel,,en,65.92.100.97,seguin_2@sympatico.ca,14454954,000000122272318,5,5,,5
310543,03-JAN-12,02-JAN-12,Gustavo,,en,65.94.135.249,mojo13@sympatico.ca,14452458,000000122270407,4,4,Listened to my problem before assuming I didn't know what I was talking about and working with me on the issue. ,4
310544,03-JAN-12,02-JAN-12,Randileigh,,en,70.26.7.212,mollyhirsch@sympatico.ca,14452462,000000122274361,4,5,,5
310545,03-JAN-12,29-DEC-11,Kanni,,en,67.71.38.66,LCandela@bell.net,14402802,000000122212329,1,1,Put someone on that can speak english.,1
310546,03-JAN-12,02-JAN-12,Nagender,,en,70.53.56.107,d.stein@sympatico.ca,14446058,000000122262467,3,4,,3
310547,03-JAN-12,31-DEC-11,Sana,,fr,70.30.177.198,andfer@bell.net,14431368,000000122241325,5,5,Je ne crois pas devoir demander meilleures réponses que celles reçues.,5
310946,03-JAN-12,02-JAN-12,Yves,,en,174.91.80.36,marcelledc@sympatico.ca,14451506,000000122260538,4,3,Provide very good information about what was necessary to connect wirelessly via Bell internet service.,5
310947,04-JAN-12,03-JAN-12,Mohammed,,en,76.69.148.166,colleen.stewart@sympatico.ca,14460193,000000122289882,5,5,reduce the monthly cost of having bell providing internet and email services,3
310948,04-JAN-12,30-DEC-11,Mohamed,,fr,70.26.191.52,bigdeal@sympatico.ca,14419352,000000122224736,5,4,J'ai bien reçu le nouveau modem le 4 janvier 2012.  ¨Ca fonctionne et je corresponds avec vous actuellement.  Merci aux deux personnes qui se sont occupé de mon problème.  J'ai bien apprécié leur compétence et leur soutien.  Merci encore.  Le problème semble résolu.,4
310949,04-JAN-12,03-JAN-12,Ericka,,en,76.67.97.156,tea.kuo@sympatico.ca,14471666,000000122298305,2,3,"(1). Waiting time is too long.

(2)Please set priority for different issues ( referring to the email fraud which should be the top priority for Bell to deal with)",3
310950,04-JAN-12,03-JAN-12,Cathrine,,en,70.54.88.206,cowtown@sympatico.ca,14460256,000000122306614,4,4,,5
310951,04-JAN-12,02-JAN-12,Sudhakar,,en,174.95.207.58,patroberts@sympatico.ca,14453276,000000122267850,4,4,Not at present,4
310952,04-JAN-12,03-JAN-12,Rohit,,en,65.95.180.212,rhr@sympatico.ca,14469610,000000122301754,4,1,"Resolve my problem.  I access my Sympatico email from a web browser.  I do this almost daily from my home computer.  Yesterday, my access to mail stopped working from the computer that I've been using for some 5 months.  In the morning, I was able to access Mail, Calendar & Contacts.  I opened an email, needed to update my calendar with information from that email; switched to claendar mode and made the required update; on trying to switch back to Mail, I got an error saying that there is a problem with Bell.  I can still access my Calendar and Contacts, but still not my email.  I am not satisfied with the 48 hour turn around time that Rohit promissed, and that I had to provide my email password.",2
310953,04-JAN-12,03-JAN-12,Kyle,,en,216.209.110.80,14island@sympatico.ca,14457050,000000122283139,3,1,"My bill was incorrect again as it has been so many times .  I don't like looking at the bill because far too often there are errors requiring considerable time on my part to rectify and this for many years. It is not right and I am tired of it.
The current problem should have been handled by you instead of me having to contact someone else , again on my time. You should have done that,not me.
There are serious problems with your billing methods and this for far too long. Why can't you fix this ? ",
310954,04-JAN-12,03-JAN-12,Jamel,,en,174.95.118.222,magpie67@sympatico.ca,14466618,000000122296515,5,5,,5
310955,04-JAN-12,24-DEC-11,Manoranjith,,en,69.157.226.175,charles.wexler@sympatico.ca,14349882,000000122110192,2,2,"My complaint  re;my newphone was not dealt with at all. Even though  I have an illness,this was  ignored  unfortunetely.",2
310956,04-JAN-12,01-JAN-12,Iris,,en,184.145.55.110,nelson.barron@sympatico.ca,14441648,000000122252795,1,1,,3
310957,04-JAN-12,02-JAN-12,Salvador,,en,69.156.7.85,sanddflood@sympatico.ca,14454780,000000122263026,5,5,,5
310958,04-JAN-12,30-DEC-11,Andrea,,en,70.51.220.171,pbabiak@bell.net,14427530,000000122218165,4,2,Nothing - the CSR was knowledgable and offered as much assistance as was possible remotely.  I suspect my problem is a hardware issue - either with my modem or lines to my home.,3
310959,04-JAN-12,03-JAN-12,Ashley,,en,64.231.176.92,metcam@sympatico.ca,14467424,000000122299751,5,5,"For those who do not have an online  account or  can not use a computer to get access to that account, a reminder on the actual bill to update the Visa number and INCLUDE A BELL CONTACT PHONE NUMBER to call. Admittedly there is a small window in time to remind the customer and when the customer gets their new Visa card sent to themin the mail. It is always a surprise it seems.",4
310960,04-JAN-12,03-JAN-12,Sonia,,fr,70.30.202.132,etienne.r@sympatico.ca,14461762,000000122293388,5,5,aucune la technicienne est bien formée elle a travaillée avec comme unme pro dont  je suis fiere d'elle,5
310961,04-JAN-12,03-JAN-12,Henia,,fr,76.67.150.232,francois.lacasse@sympatico.ca,14462068,000000122287281,4,4,"Le service à la clientèle fait bien mais le service de ma connection avec sympatico c'est vraiment un gros problème. La connection est souvent très lente ou inexistante et curieusement lorsque j'appelle pour aviser ma connection devient plus rapide mais cela ne dure pas. Je suis en train de regarder pour me faire brancher avec Cogéco qui offre une connection beaucoup plus rapide que ce que j'obtient présentement. De plus je ne comprend pas pourquoi que depuis que j'ai essentiel + dont je ne vois aucune amélioration sur la vitesse, mon nombre de GO ait bondi même si nous n'avons pas d'activitées différentes d'utilisation.

Je suis vraiment tanné d'être obligé de patienter au téléphone pour avoir un service acceptable de votre part.

Merci!

François Lacasse",2
310962,04-JAN-12,03-JAN-12,Nelly,,en,70.31.180.120,dg.mcquay@sympatico.ca,14460984,000000122301112,4,5,,5
310963,04-JAN-12,03-JAN-12,Souhir,,fr,65.94.68.242,mariovail@sympatico.ca,14466910,000000122303280,4,5,,4
310964,04-JAN-12,03-JAN-12,Marcos,,en,174.91.195.22,john_bettymiller@sympatico.ca,14464510,000000122300675,5,3,Your technician was excellent. My problem is still not resolved and it will require a further call. I should have gone one step further on my ipad set-up when I had the technician on the phone,5
310965,04-JAN-12,03-JAN-12,Gavin,,en,99.239.4.230,downtowntaxi@bell.net,14461288,000000122281044,3,1,not cancel my services,2
310966,04-JAN-12,03-JAN-12,Moses,,en,65.92.24.18,martin.vines@sympatico.ca,14467002,000000122307138,5,5,"No, apart form reducing wait times",4
310967,04-JAN-12,03-JAN-12,Lukasz,,en,76.70.110.181,jbkoynok@sympatico.ca,14463832,000000122292999,5,5,,5
310968,04-JAN-12,03-JAN-12,Arbi,,fr,174.91.246.233,laid.abed@sympatico.ca,14465552,000000122308716,5,5,,4
310969,04-JAN-12,03-JAN-12,Sergio,,en,70.49.186.242,jpurins@sympatico.ca,14464742,000000122305221,5,5,Very knowledgeable employee.,3
310970,04-JAN-12,29-DEC-11,Mourad,,fr,74.14.189.3,acugil@bell.net,14403104,000000122209835,2,1,"Il a passé 2hr avec moi. Il n'y arrivait pas.  Il m'a rappeler 15 min. plus tard pour consulter d'autres technicien. Il n,a pas régler rien finalement. Peu d'expérience",1
310971,04-JAN-12,03-JAN-12,Ana,,en,65.92.144.238,dave_miller_674@sympatico.ca,14460654,000000122305371,2,2,,3
310972,04-JAN-12,03-JAN-12,Kishore,,en,174.89.102.155,mikenichol@sympatico.ca,14467676,000000122304550,2,1,"my reqquest was simple, i need a replacement modume and it took 2 representatives to do this with a 4 minute wait between agents. not acceptable in customer service terms.",3
310973,04-JAN-12,03-JAN-12,Herbert,,en,70.48.2.50,louise.y@sympatico.ca,14466240,000000122308259,5,5,,5
310974,04-JAN-12,03-JAN-12,Afef,,fr,76.67.200.242,belier53@sympatico.ca,14458740,000000122285578,5,5,rien de plus .,5
309439,04-JAN-12,02-JAN-12,Margaret,,en,74.14.94.69,aaron_dellah@sympatico.ca,14443470,000000122261283,5,5,"The automated answering system lists a series of ""problems"" such as ""If you are calling about billing, press 1, if you calling for technical support, press 2..etc"".  However, there should be an option at the end that says ""...for any other inquiries, press 5"".  I had to ""guess"" which department I should try and reach based on my ""problem"" and the limited choices.",4
309440,04-JAN-12,03-JAN-12,Mohamed,,en,76.70.76.112,hong-le@sympatico.ca,14463146,000000122306534,5,5,Always have the good technicians with experience and pleasant to custoemrs.,5
309441,05-JAN-12,04-JAN-12,Chuck,,en,70.50.29.118,hl.russel@sympatico.ca,14463098,000000122309160,5,5,,5
309442,05-JAN-12,02-JAN-12,Stephen,,en,76.68.101.198,ralphscott39@bell.net,14453832,000000122260899,5,5,Nothing at all.,5
309443,05-JAN-12,04-JAN-12,Rahali,,fr,70.48.76.214,lmoureaux@sympatico.ca,14481784,000000122325169,4,5,,4
309444,05-JAN-12,04-JAN-12,Hema,,en,70.49.147.49,moose14@sympatico.ca,14483586,000000122335907,5,4,,4
309445,05-JAN-12,04-JAN-12,Judith,,en,184.144.44.28,david.fairfield@sympatico.ca,14476424,000000122312590,2,1,"I was promised an email concerning our conversation. Not received

Would love to hear from someone",1
309446,05-JAN-12,04-JAN-12,Pat,,en,64.231.44.219,belscot@bell.net,14474656,000000122317532,5,5,,5
309447,05-JAN-12,04-JAN-12,Jessica,,en,67.70.0.51,csayer_@sympatico.ca,14476078,000000122334452,4,4,"Jessica--- was very nice and helpful.
explain the solution to the problem sooner 
or why and how come this happen to my computer if possible.",4
309448,05-JAN-12,03-JAN-12,Ibtissem,,fr,65.92.82.12,frisoti@sympatico.ca,14462130,000000122290506,4,4,"vous l,avez fait j,ai pris le service pc",4
309449,05-JAN-12,04-JAN-12,Tracey D,,en,70.55.38.217,m_coleman@sympatico.ca,14482176,000000122323335,4,3,"Reduce the wait time - I spent close to 30 minutes on hold before a representative answered the call. Then I spent more time on hold while being passed over to the representative that helped me. I don't know about you guys, but I value my time and if I had a choice I would be picking a service provider that understood what customer service is all about.",2
309450,05-JAN-12,04-JAN-12,Juliio,,en,65.93.101.213,rj.lewis@sympatico.ca,14485576,000000122325173,3,3,Eliminate the hold time between operators(departments) and better use of the english language.  It was with difficulty that I undterstood what was being said to me.,4
309451,05-JAN-12,04-JAN-12,Heithem,,fr,174.93.250.46,angaje@sympatico.ca,14474044,000000122327668,4,5,,5
309452,05-JAN-12,04-JAN-12,Susan,,en,67.71.128.51,ron.blinch@sympatico.ca,14485834,000000122320848,5,5,nothing,5
309453,05-JAN-12,04-JAN-12,Mohammed Wasay,,en,174.89.168.7,gmak@sympatico.ca,14478500,000000122331464,2,1,English was very poor. Had difficulty communicating. The problem was that I was having difficulty with the outgoing server on my iphone 4. Rep did not seem to have nay knowledge of the iphone 4 settings. He referred me to Apple. Apple refered me back to Sympatico. I ended up fixing the settings myself.,1
309454,05-JAN-12,04-JAN-12,Chuck,,en,174.95.201.31,gregking@sympatico.ca,14478642,000000122335236,4,4,,4
309455,05-JAN-12,04-JAN-12,Hakim,,fr,76.65.169.42,denis_morissette@sympatico.ca,14476608,000000122316172,,,"Il est trop tôt pour répondre à vos deux premières questions, les prochaines semaines me permettrons de le constater, cependant d'arrêter de me charger des frais inutiles et de me demander de retourner un modem que votre technicien à ramasser serait apprécié.  ""Bell et bien simple"" était votre slogan?  Pourquoi tout est toujours si compliqué chez vous? La compagnie Bell n'est plus la compagnie que j'ai apprécié et admiré.",2
309456,05-JAN-12,04-JAN-12,Yousri,,fr,76.67.149.183,esart@bell.net,14477514,000000122315699,5,5,Rien de plus. Merci,4
309457,05-JAN-12,04-JAN-12,Gaudenz,,en,76.65.26.120,richard.ponesse@sympatico.ca,14485490,000000122323670,4,1,figure out why I am getting a dump of all emails that have been left on your server to my sympatico account every 5 days. The set up has never changed. Now I am getting this duplication.   ,3
309458,05-JAN-12,04-JAN-12,Irfan,,en,76.64.206.26,lecassidy@sympatico.ca,14481446,000000122336342,3,3,speak up hard to hear and he is slow to respond,4
309459,05-JAN-12,04-JAN-12,Amanda,,en,67.71.131.88,don.ly@bell.net,14476924,000000122311790,5,5,,4
309460,05-JAN-12,03-JAN-12,Abderrahmane,,fr,74.12.247.124,micheline3@sympatico.ca,14467590,000000122284021,4,4,"Je trouve difficile de négocier avec Bell l'attente est longue et les préposés difficile à comprendre.
Pour cet appel je n'avais pas le choix car vous retirez le service Nomade pour lequel j'étais très satisfaite.",3
309461,05-JAN-12,04-JAN-12,Sahali,,fr,70.29.254.162,a.dupont@sympatico.ca,14473358,000000122333562,4,4,,4
309462,05-JAN-12,04-JAN-12,John,,en,131.137.245.206,rlindsay@sympatico.ca,14485610,000000122334068,5,5,None for this service call,5
309463,05-JAN-12,04-JAN-12,Chad,,en,70.49.119.84,a.simola@sympatico.ca,14473384,000000122335956,3,2,Speak more clearly and fix the problem.,4
309464,05-JAN-12,31-DEC-11,Nawel,,fr,70.53.210.59,rosaire.roy@sympatico.ca,14437232,000000122237174,3,4,livraison plus rapide,4
309465,05-JAN-12,04-JAN-12,Med Amine,,fr,70.53.134.111,jean.labbe@sympatico.ca,14479806,000000122323553,5,5,,5
309466,05-JAN-12,04-JAN-12,Joy,,en,184.145.14.2,pejovics@bell.net,14484592,000000122322577,3,2,Keep your promice!,3
309467,05-JAN-12,04-JAN-12,Fatma,,fr,50.100.105.22,ahlimoges@sympatico.ca,14473586,000000122322720,4,1,"Cesser de changer chaque mois les tarifs. Vous apportez des changements sur votre facturation sans meme nous consulter. Ex: sur la facturation de décembre vous avez facturé 49.95$ pour le modem alors qu'il aurait du etre a 4.95$ Si ca continue je vais tout annuler, nous sommes écoeurés. ",1
309468,05-JAN-12,04-JAN-12,Aqeel,,en,174.92.104.178,gilmour@bell.net,14478400,000000122323679,5,5,I was completely satisfied with your service. Aqeel was so patient with me and I'm sure he would have a few teeth marks in his tongue as I am a very new laptop customer and didn't know much about what Aqeel was telling me.  Thank you so much. ,5
309469,05-JAN-12,04-JAN-12,Wayne,,en,65.92.21.245,llevinson@sympatico.ca,14481748,000000122318584,5,5,,5
309470,05-JAN-12,04-JAN-12,Wayne,,en,70.53.57.5,john.hensen@sympatico.ca,14480308,000000122323286,4,4,The competition is offering upto 5mgbs broadband service effective Feb 2012...Bell cannot or will not match the internet service...why NOT?,3
309471,05-JAN-12,04-JAN-12,Anis,,fr,65.94.164.176,yracicot@sympatico.ca,14488556,000000122319899,5,5,Moins de temps d'attente avant qu'on me réponde,4
309472,05-JAN-12,03-JAN-12,Suraj,,en,65.92.94.65,gjanzen1@bell.net,14462566,000000122303045,5,4,Very courtious and patient,5
309473,03-JAN-12,02-JAN-12,Silverious,,en,69.157.57.187,winfieldr@sympatico.ca,14456704,000000122274574,5,5,,3
309474,03-JAN-12,02-JAN-12,Elmer,,en,67.71.145.79,elaine.jalbout@sympatico.ca,14447024,000000122268729,5,5,Nothing this time. The issue of connectivity was resolved in under half an hour by Elmer in El Salvador. Thanks!,4
309967,04-JAN-12,03-JAN-12,Mohamed,,fr,70.51.44.174,sylvain_dion@bell.net,14471500,000000122306707,5,5,Que ça ne brise pas,5
309968,04-JAN-12,03-JAN-12,Hassiba,,fr,76.64.24.233,marius.messier@sympatico.ca,14466918,000000122282040,5,5,"Un premier appel avait été fait le 30 décembre, 72 hres de délai, à la reprise, besoin d'aide pour changer le mot de passe. Russi avec succès.
Merci!",5
309969,04-JAN-12,03-JAN-12,Maher,,en,76.64.120.33,groddis@sympatico.ca,14462728,000000122283477,4,4,,5
309970,04-JAN-12,03-JAN-12,Rohit,,en,69.157.65.40,robertrollins@sympatico.ca,14469882,000000122289182,5,5,,5
309971,04-JAN-12,03-JAN-12,Moses,,en,76.68.116.47,pheseltine@sympatico.ca,14468954,000000122302819,4,4,,4
309972,04-JAN-12,03-JAN-12,Jihed,,fr,174.93.225.46,martin0325@bell.net,14467004,000000122303033,5,4,,5
309973,04-JAN-12,03-JAN-12,Stephanie,,en,76.64.12.51,a_nelson@sympatico.ca,14457492,000000122281456,5,5,Nothing.  Stephanie was great to deal with,5
309974,04-JAN-12,03-JAN-12,Marc,,fr,76.67.145.68,ypin@sympatico.ca,14472794,000000122298570,5,5,,5
309975,04-JAN-12,03-JAN-12,Serge,,fr,70.52.7.75,alain412@sympatico.ca,14457748,000000122288395,5,5,,4
309976,04-JAN-12,03-JAN-12,Sana,,en,69.158.177.156,lchurch20@sympatico.ca,14465718,000000122307306,5,5,Completely satisfied tech rep made all changes requested with advice for future situations,5
309977,04-JAN-12,25-OCT-11,Ramzi,,fr,76.65.63.203,robertoanania@bell.net,13759214,000000120798322,5,5,,4
309978,04-JAN-12,02-JAN-12,Carlton,,en,70.26.77.243,atasciotti@sympatico.ca,14444322,000000122263393,4,4,,4
309979,04-JAN-12,03-JAN-12,Hassen,,fr,76.66.205.94,rdazzi@sympatico.ca,14469492,000000122304979,5,5,,4
309980,04-JAN-12,03-JAN-12,Farhana,,en,64.229.95.28,marsha.hiltz@sympatico.ca,14466972,000000122305725,4,5,,4
309981,04-JAN-12,01-JAN-12,Celina,,en,76.64.196.248,trudeau_cote@sympatico.ca,14442812,000000122252269,2,,"We had to call more than 3 times, a technician came to our house (a day earlier than scheduled)and found no problem, we spoke to different customer service representatives and had as many diagnostic as the number of people we spoke to. Right now it is working...crossing our fingers that it stays this way. It feels like we are back to the future with a very unreliable service.",2
309982,04-JAN-12,03-JAN-12,Jose,,en,69.159.61.28,e.wang@sympatico.ca,14461432,000000122308046,5,4,,4
309983,04-JAN-12,03-JAN-12,Sami,,fr,76.69.177.153,michelbernier97@sympatico.ca,14467572,000000122299554,5,5,,5
309984,04-JAN-12,01-JAN-12,Jermy,,en,69.157.42.52,pandlchamberlain@sympatico.ca,14441764,000000122252786,4,4,,4
309985,04-JAN-12,03-JAN-12,Silumula Swathi,,en,67.71.85.95,frank.baradi@sympatico.ca,14462080,000000122307175,4,5,I Think with the first rep who was helping me was not going good. The problem was that we did not understand each other I think.When she turn over to the other rep then there was no problem. It really went very good and solve the task I asked for help.I think he is a supervisor in the department. It's job well done. Thanks very much and Happy New Year.,5
309986,04-JAN-12,28-DEC-11,Susy,,en,174.91.136.80,iveleen@sympatico.ca,14378512,000000122160680,4,4,,5
309987,04-JAN-12,03-JAN-12,Alejandro,,en,174.91.136.80,iveleen@sympatico.ca,14463460,000000122308136,5,5,,5
309988,04-JAN-12,19-DEC-11,Seifallah,,fr,24.122.206.12,dansereau.luc@sympatico.ca,14298322,000000121993009,5,5,,5
309989,05-JAN-12,03-JAN-12,Ramzi,,fr,50.100.165.172,minerval@bell.net,14467692,000000122288076,5,4,"Faire toutrs les opérations et miss au point en une seule session.

Il y a eu 2 visites de techniciens pour l'installation et la boite couriel, et plus de 4 appels pour la mise en marche de Outlook",4
309990,05-JAN-12,03-JAN-12,Nora,,en,184.147.12.182,bfuz@sympatico.ca,14458856,000000122303591,5,5,"Nora is in top 10 for sure, but all your people are excellent, they have all been very helpfull and effiecent over the years. I only had to call back once because I could not understand the person, that was not their fault, I just cannot understand some people.",3
309991,05-JAN-12,04-JAN-12,Danny,,en,64.228.144.25,phuc9@sympatico.ca,14484710,000000122313101,4,4,Should not let the customer wait too long.,4
309992,05-JAN-12,04-JAN-12,Dheeraj,,en,70.31.57.148,kasselin@sympatico.ca,14480792,000000122332563,5,4,,4
309993,05-JAN-12,04-JAN-12,Shashank,,en,65.92.144.196,strike4@sympatico.ca,14487002,000000122335052,3,3,A better explanation of what is going to happen with my account would be good.,4
309994,05-JAN-12,04-JAN-12,Andrea,,en,70.50.28.40,kadamar@sympatico.ca,14480698,000000122329891,5,5,I found the representatives accent a little difficult and had to ask her to repeat herself several times,5
309995,05-JAN-12,04-JAN-12,Robert,,en,74.12.250.90,gordmcfaull@sympatico.ca,14478558,000000122313023,1,1,"You could have NOT cancelled my service. I was calling to confirm what I was told by a Bell telemarketer, that my service is being cancelled Feb 14. It is claimed that a letter was sent in December but neither my neighbours nor I have received any letter. An email would have been nice perhaps. In any case, you are cancelling our service, which works fine, presumably in order to sell us a more expensive (capped) service instead of the unlimited service we have now. The only option being offered is a Bell Turbo hub which I tried last summer and which does not work in my location; it continually dropped the Internet connection. After several days of frustration I tried to take it back because it did not work, and I had to go through all kinds of nonsense to get out of the contract, return the equipment (the Bell store where I got it would not take it back), etc. So, here I am living in the GTA, the most densely populated area in Canada, you are cancelling my Internet service, and you have no viable high speed Internet service to offer me as a replacement. Unbelievable. Why can't I get fibre??? I have been a loyal Bell customer for 40 years, and this is how I am treated? Service being cancelled without being advised. No adequate replacement service available. Just great. And then you ask how likely I am to recommend Bell? You've got to be joking. ",1
309996,05-JAN-12,04-JAN-12,Priya,,en,76.69.127.119,mklopfer@sympatico.ca,14483426,000000122310853,5,5,,3
309997,05-JAN-12,04-JAN-12,Jhon,,en,70.31.188.137,bewilson@bell.net,14474731,000000122332342,5,5,We could have not been surved better He did a wonderfull job helping us ane we thank him sincerly,5
309998,05-JAN-12,04-JAN-12,Sajid,,en,174.93.37.104,bferri@sympatico.ca,14474734,000000122327557,5,5,,5
309999,05-JAN-12,04-JAN-12,Abdul,,en,70.50.52.206,jnethercott@sympatico.ca,14480158,000000122329290,4,5,It would have been better to deal with someone in Canada instead of india but unlike other times this rep was easy to understand ,4
310000,05-JAN-12,04-JAN-12,Sabha,,en,70.48.5.186,cxblank@bell.net,14476122,000000122326614,3,1,it would be nice if the problem with my line could be resolved ... i am paying a fair bit for part time service...,2
310001,05-JAN-12,04-JAN-12,Sondes,,fr,70.30.212.96,beauchampdoiron@sympatico.ca,14474614,000000122322807,3,3,,3
310002,05-JAN-12,04-JAN-12,Brahim,,fr,76.67.177.47,guymartin@sympatico.ca,14478764,000000122335299,1,1,Améliorer la compétence de vos employés.,1
310548,03-JAN-12,31-DEC-11,Chad,,en,67.70.86.36,cdjensen@sympatico.ca,14432226,000000122247235,5,3,"I spoke to Chantal and Chad and a technician. (Unfortunately, I don't recall her name.) All were very courteous and helpful. I was disappointed to learn that due to technical problems, my internet speed could not be improved and I will likely have to leave Bell.",3
310549,03-JAN-12,02-JAN-12,Aymen,,fr,76.65.89.72,patrice.belair@sympatico.ca,14453254,000000122266361,4,5,"On sent que les gens sont loin pour comprendre. En tailande c'est ok, on se comprends bien mais ils ne sont pas devant mon modem et c'est un peu difficile. Il faut répéter souvent, même si ils parlent très bien français",5
310550,03-JAN-12,30-DEC-11,Salvador,,en,70.51.123.248,janecorbett@sympatico.ca,14423436,000000122230485,4,4,"Tell me the service tech would show up sometime in the morning, instead of assuring me he'd arrive at 11:00 am.  He was here at 8:00 am and I was taken completely by surprize.",2
310551,03-JAN-12,02-JAN-12,Stephen,,en,64.228.90.173,smithdavid_8@sympatico.ca,14455292,000000122269876,5,5,Nothing.,5
310552,03-JAN-12,02-JAN-12,Tom,,en,184.145.104.172,vane@sympatico.ca,14456370,000000122266243,5,5,,5
310553,03-JAN-12,02-JAN-12,Helenpearl,,en,50.101.231.176,christie_bath@sympatico.ca,14445574,000000122259247,5,5,,4
310554,03-JAN-12,30-DEC-11,Methil,,en,67.68.137.116,m_g_wright@sympatico.ca,14425612,000000122215181,4,4,Holidays are always difficult but it would have been nice to have the tech here sooner.,4
310555,03-JAN-12,02-JAN-12,Sajid,,en,69.63.51.137,valli@sympatico.ca,14456360,000000122271706,5,5,,3
310556,03-JAN-12,29-DEC-11,Budala,,en,174.95.68.240,alsa.areias@sympatico.ca,14403390,000000122208587,3,3,,4
310557,03-JAN-12,02-JAN-12,Paula,,en,174.93.28.67,egmattison@bell.net,14447004,000000122276105,4,4,"my internet service issue/inquiry went well.  my previous call, same day, to resolve a telephone service issue, however, was a joke...a bad one. i was able to discontinue a portion of my service that i no longer required, but in the process, the lady eliminated all my bell bundle discounts. great!!! had to call a service assistant again today...and all i got was..""well, keep an eye on your next bill and let us know if something is incorrect.""  i already do that, but really...what a way to treat your customers....i mean really .......apologies for venting, but really....",4
310558,03-JAN-12,29-DEC-11,Julio,,en,64.231.136.70,claudiu.spataru@sympatico.ca,14405501,000000122210176,5,5,,5
310559,03-JAN-12,30-SEP-11,Kelly,,en,174.91.109.240,crowehouse@sympatico.ca,13455432,000000120254599,5,5,Have agents put customers through to Loyalty Retention sooner.,4
310560,03-JAN-12,05-NOV-11,Mohamed Sabry,,fr,70.29.194.54,pierrotm@bell.net,13882990,000000121056134,4,4,"rien parce que mon eat de sante a ce jour etait confu mais le professionnalisme du support s en sont surement rendu compte et ont parfaitement assume la situation  merci
",5
310561,03-JAN-12,02-JAN-12,Ousmane,,en,76.69.7.152,jarvie.m@bell.net,14449086,000000122277797,5,4,,4
310562,03-JAN-12,02-JAN-12,Shelby,,en,76.68.51.107,lastresort@sympatico.ca,14450676,000000122270626,5,5,"you need to integrate Bell Mobility into the rest of Bell so one CSR can deal with everything.

I subsequently dealt with Bell Mobility and their service is generally signifcant worse than the general Bell.",5
310563,03-JAN-12,01-JAN-12,Danny,,en,76.68.112.226,alandtwins@sympatico.ca,14438822,000000122249891,5,5,"My enquiry was handled with patience and the highest level of professionalism.  I am completey satisfied with this recent experience.

Thank you!",5
310564,03-JAN-12,27-DEC-11,Zaid,,en,65.92.140.44,special-k.ray@bell.net,14385196,000000122151660,4,4,,4
310565,03-JAN-12,31-DEC-11,Emely,,en,74.12.96.151,m_fera@sympatico.ca,14435452,000000122241077,5,5,,5
310566,03-JAN-12,31-DEC-11,Hector,,en,64.231.6.159,gino.ruscitti@sympatico.ca,14433628,000000122246351,5,1,Internet was supposed to be upgraded but instead we had no phone and no Internet for 72 hours. If there was an upgrade problem why wasn't the original service reactivated,2
310567,04-JAN-12,29-DEC-11,Haythem,,fr,67.68.144.223,angele.mercier@sympatico.ca,14403562,000000122199270,3,3,,3
310568,04-JAN-12,21-DEC-11,Samantha,,en,70.24.24.211,sonyatb@bell.net,14323402,000000122044635,3,3,,2
310569,04-JAN-12,21-DEC-11,Oscar,,en,70.24.24.211,sonyatb@bell.net,14323404,000000122043427,3,3,,3
310570,04-JAN-12,03-DEC-11,Hassan,,en,70.24.24.211,sonyatb@bell.net,14197454,000000121668813,3,3,,3
310571,04-JAN-12,03-JAN-12,Yosra,,fr,70.29.233.71,lrioux44@sympatico.ca,14466298,000000122281581,4,5,rien,4
310572,04-JAN-12,02-JAN-12,Aswathy,,en,184.145.128.216,thestumps@sympatico.ca,14456012,000000122272097,5,5,,5
310573,05-JAN-12,04-JAN-12,Mourad,,fr,70.55.165.145,bbussieres@sympatico.ca,14474566,000000122329042,2,1,"Votre représentant n'a pas réussi à me guider adéquatement pour installer la solution de sécurité Bell pour mon ordinateur.  Après réflexion, je crois qu'il aurait dû prendre contrôle de mon ordinateur dès le début de l'opération plutôt que de le suggérer après que l'ordi ait bien planté et donc il n'a pû le faire.  En conséquence, nous n'avons pas réussi à installer ce programme et j'ai dû reprendre Microsft Security Essentials.  En quittant, il m'a suggéré de contacter un informaticien afin de repartir mon ordi, chose que j'ai pû faire moi-même. Je dois mentionner qu'il était bien poli tout au long de notre contact.",3
310574,05-JAN-12,04-JAN-12,Kyle,,en,204.101.237.139,swall@bell.net,14487108,000000122330032,3,3,,3
310575,05-JAN-12,04-JAN-12,Asma,,fr,67.68.169.228,marieg3@sympatico.ca,14482498,000000122312257,5,5,La dame fut des plus gentille et bien renseignée.,5
310576,05-JAN-12,04-JAN-12,Sumithra,,en,50.101.66.226,gloriaconnolly@sympatico.ca,14478490,000000122312537,5,5,,5
310577,05-JAN-12,04-JAN-12,Rajesh Kumar,,en,74.15.100.147,trahm@sympatico.ca,14487764,000000122314399,4,4,All OK Good followup Thankyou  Tom Kerr,4
310578,05-JAN-12,04-JAN-12,Mohamed,,fr,74.15.156.214,clementplante@sympatico.ca,14475864,000000122329897,5,5,changer mon modem(6520) pour le modèle blanc.Qui se configure seul pour le sens fil.merci,4
310579,04-JAN-12,03-JAN-12,Mike,,en,67.71.150.58,karen.condotta@sympatico.ca,14464994,000000122288329,4,4,Ensure agents are a little less impatient,4
310580,04-JAN-12,02-JAN-12,Mahender,,en,206.223.185.131,azitab@sympatico.ca,14444390,000000122258988,4,5,,5
310581,04-JAN-12,02-JAN-12,Edgar,,en,184.147.181.230,wendygimbel@sympatico.ca,14456632,000000122277585,1,2,"given us more than a four minute time window when your tecs were here and not spending 2 hours on the phone with your people trying to resolve a major issue, not having a dropped call on your end and having to start all over again and spend another hour on the phone trying to get issue resolved",1
310582,04-JAN-12,03-JAN-12,Kevin,,en,174.89.194.93,dandyrandy@bell.net,14460506,000000122286773,5,4,you can tell people that bell mail is windows mail. If i had known that i would never joined bell.i bhave been harassed by an employee for over six years.,3
310583,04-JAN-12,03-JAN-12,Manel,,fr,69.156.218.153,gilles.lahaise097@sympatico.ca,14462498,000000122282964,5,5,,5
310975,04-JAN-12,03-JAN-12,Nirupa,,en,69.156.158.222,johnvickers@sympatico.ca,14464560,000000122297363,5,5,I waited 15 minutes on the phone to be served.  I gather staffing was reduced by weather but this should not be a factor in southern Ontario where snow in winter is common.,5
310976,04-JAN-12,03-JAN-12,Haythem,,fr,74.15.232.62,dan.bmustang@bell.net,14460486,000000122296684,2,1,"me donner satisfaction. mes lignes tel. de bell sont toutes ok. je change mon internet de chambre et la ligne bell ne
fonctionne pas. ce fut la meme chose lors de installation initiale. le telephone marche mais pas connection bell. il m a repondu que je devais payer le tech. soit $90.00 DOL.
C EST VOTER SERVICE INTERNET QUI EST DEFECTUEUX PAS MA LIGNE A MOI. J aimerais un suivi et que mon probleme soit regle. merci. un retour serait apprecie. daniel blondin  819-479-0580",
310977,04-JAN-12,03-JAN-12,Ousmane,,en,131.137.212.240,harvie.dc@sympatico.ca,14462912,000000122289111,5,4,You could have done better in the dozens of calls I made over the years when I was held hostage to your service as an overly loyal customer through drop-outs and horrendous data rates. Heaven only knows why I stuck with you for so long at twice the price I'd have paid elsewhere.,2
310978,04-JAN-12,03-JAN-12,Oscar,,en,67.71.2.49,gspeers@sympatico.ca,14462750,000000122300440,3,4,"Technical support person could have listened to my full report of problem. Instead cut me off and the suggested he take over my computer, which he did. Then he did all the same things I had already done to try to fix the problem. It turns out I had fixed it myself but was misled by what was said on one screen into thinking that it hadn't worked.",3
310979,04-JAN-12,03-JAN-12,Karen,,en,76.67.97.156,tea.kuo@sympatico.ca,14471668,000000122296226,2,2,"(1) shortening the waiting time
(2) set higher priority to deal with any report of email fraud/criminal issue.

 ",3
310980,04-JAN-12,02-JAN-12,Manoranjith,,en,69.158.55.168,ebenjamin@sympatico.ca,14446962,000000122273216,4,2,he committed to calling me back at 18:30 after i had reeived support from Linksys and failed to do so.  My issue still isnt resolved.  He was otherwise very courteous and helpful.,3
310981,04-JAN-12,03-JAN-12,Catherine,,en,70.31.36.77,don-catherine@sympatico.ca,14461194,000000122297105,1,1,admit the problem and stop the run around.,1
310982,04-JAN-12,03-JAN-12,Gloria,,en,67.70.203.185,kken003@sympatico.ca,14465330,000000122302775,5,,No complaints.,5
310983,04-JAN-12,03-JAN-12,Grace,,en,76.69.237.40,h.r.deg@sympatico.ca,14462824,000000122299744,4,4,"Grace talked very quickly which made it hard to understand.  However, her English was good and she was knowledgeable about corredting my computer problem.",4
310984,04-JAN-12,03-JAN-12,Farah,,en,67.70.203.185,kken003@sympatico.ca,14465332,000000122302126,5,5,,5
310985,04-JAN-12,03-JAN-12,Oscar,,en,99.224.255.141,marino.gazzola@sympatico.ca,14466878,000000122292721,5,5,Everything was very satisfactory,5
310986,04-JAN-12,03-JAN-12,Raouf,,fr,70.30.235.61,rickkoz01@bell.net,14469684,000000122308587,2,2,votre agent était d'une totale impatience et três peu serviable. au début il ne voulait même pas me fournir les renseignements que je demandais j'ai du insister. De plus je n'apprécie pas qu'on me souffle bruyament dans l' orreille pour marquer la contrainte.,2
310987,04-JAN-12,02-JAN-12,Mohammed,,en,70.49.0.138,gailjbrown@sympatico.ca,14447766,000000122260981,5,4,,4
310988,04-JAN-12,02-JAN-12,Edward,,en,174.89.31.122,don.kaikkonen@sympatico.ca,14446724,000000122278745,4,4,The problem was resolved that day but it returned the next day. The second technician did a few different thinghs hopefully it will not return,4
310989,04-JAN-12,03-JAN-12,Sinu,,en,174.95.99.60,ianjenhome@sympatico.ca,14463302,000000122294740,5,5,,4
310990,04-JAN-12,02-JAN-12,Habib,,en,174.94.99.238,studiofirenze@sympatico.ca,14455592,000000122269673,4,4,,4
310991,04-JAN-12,03-JAN-12,Ben Mahmoud,,fr,64.228.76.131,marthe.del@sympatico.ca,14466990,000000122292950,3,4,Je n'ai toujours pas pu savoir la raison du blocage de ma boîte aux lettres. Les réponses sont floues.......et que dois-je faire pour éviter de ma retrouver dans la même situation?,4
310992,04-JAN-12,03-JAN-12,Miguel,,en,76.69.18.9,sbrassington@bell.net,14470488,000000122299910,5,5,,4
310993,04-JAN-12,03-JAN-12,Haythem,,fr,74.14.206.9,rbourgeois_1@sympatico.ca,14469468,000000122295924,5,5,rien,4
310994,04-JAN-12,02-JAN-12,Xenia,,en,50.100.44.115,indrabrij@bell.net,14448758,000000122278667,5,5,"no coments at this time, all was very gud. thank u.",5
310995,04-JAN-12,02-JAN-12,Maurice,,en,76.68.15.142,bbloomfield131@bell.net,14444558,000000122270799,1,1,"someone who speaks better english and can hear!!!!!!!!! Called the next day and got a lovely lady that got things right ,bell tec. came out and was also very good  thank you ",2
310996,04-JAN-12,31-DEC-11,Jose,,en,70.53.73.229,smitty1957@sympatico.ca,14437668,000000122244447,5,5,Colleen stayed on the line until I reached Jose. She was great and so was Jose. The wait time needs to improve,3
310997,04-JAN-12,03-JAN-12,Tyrone,,en,64.231.95.78,merylin@sympatico.ca,14467416,000000122283298,5,5,,5
310998,04-JAN-12,03-JAN-12,Oscar Ernesto,,en,70.51.131.7,orvalss99@sympatico.ca,14468516,000000122300665,5,5,Continue to use technicians who speak English which can be easily understood... like Oscar does!!!!!,5
310999,04-JAN-12,03-JAN-12,Vincent,,en,174.95.84.65,i.cruickshank@sympatico.ca,14463274,000000122288569,5,5,,5
311000,04-JAN-12,02-JAN-12,Quintin,,en,65.93.86.240,t.noble@sympatico.ca,14455760,000000122260377,1,3," I don't think I'm going to be able to deal with Bell any longer . Trying to make a simple change on my internet has turned into a very confusing issue!
I have also had a problem recently with my Bell Express view. I was trying to get a competitive price to a Rogers offer and with all the credits and confusing language used by your telephone staff it now appears I'm spending more. Sorry Bell you've really dropped the ball.
T. Noble",1
311001,04-JAN-12,02-JAN-12,Mohamed,,fr,74.12.224.16,m.guerault@sympatico.ca,14451276,000000122264422,4,4,"Obtenir un service du Québec plutôt que de la Tunisie ou les employés qui nous répondent n'ont jamais fait face à nos problèmes puisqu'ils n'utilisent pas les services de Bell. Il utilisent des chartes de questions-réponses et ne savent plus quoi répondent s'il y a un problème qui n'a pas été prévu. Pour les questions et problèmes généraux ca va mais si ce n'est pas courant, les appels devraient être transféré à une personne du Québec qui est capable de prendre des décisions.   ",3
311002,04-JAN-12,03-JAN-12,Dhanasekar,,en,184.147.228.21,sherrill_meeks@sympatico.ca,14470766,000000122298039,5,5,,4
311003,04-JAN-12,03-JAN-12,Tyler,,en,70.31.23.109,g.lagasca@sympatico.ca,14462186,000000122293808,4,4,"it takes so long before a call can be answered,if you can only lessen it,this will improve your service",5
311004,04-JAN-12,03-JAN-12,Dilip,,en,174.88.200.252,bhuitema@sympatico.ca,14458866,000000122303619,1,1,Got disconnected but she (Molly) called me back later after I had called again and got another representative.,3
309475,03-JAN-12,30-DEC-11,Brahim,,fr,70.51.236.142,robert.paradis@sympatico.ca,14428336,000000122221162,5,4,M'aviser que le service MSN Premium allait être couper.,3
309476,03-JAN-12,03-JAN-12,,,en,74.198.9.90,,,,2,1,"Listen and act. I was to;d explicitly an installation date could not be changed when it was established and email sent to me did not match the ordewr on file. I wasted half a day and I expect an installer will show up based on the order and I can no longer wait based a day planned in accordance with an email confirming the installation scheduled for 8AM to 12PM. ",3
309477,03-JAN-12,02-JAN-12,Juan Carlos,,en,174.95.68.240,alsa.areias@sympatico.ca,14443872,000000122261372,3,3,,4
309478,05-JAN-12,04-JAN-12,Daniel,,en,174.92.113.20,corgrebeneram@sympatico.ca,14476002,000000122313071,3,4,lower your prices,4
309479,05-JAN-12,04-JAN-12,Suraj,,en,70.24.209.52,don.law@sympatico.ca,14476918,000000122330278,4,4,"I'd like a more direct contact number...the phone process is irritating at times especially if you end up with the wrong person or department after all the button pushing!
It's not always clear.
But the technical service once connected is usually very competent!
thanks.  ",5
309480,05-JAN-12,04-JAN-12,Oscar,,en,70.29.158.71,cklitirinos1@sympatico.ca,14475774,000000122320716,4,4,Nothing,4
309481,05-JAN-12,04-JAN-12,Rudolf,,en,70.48.41.26,endofthelane@sympatico.ca,14477412,000000122331847,5,5,nothing:)),5
309482,05-JAN-12,03-JAN-12,Kyle,,en,65.93.179.199,ross.toms@sympatico.ca,14470062,000000122296092,4,4,"I was required to change my Credit Card billing due to a card number change.  Bell-Sympatico was the only company where I had to do it with a person.  All other company changes were on-line (Esso, 407, Amazon, Shopping Channel, etc).  Looks like you are behind the times on this one.",4
309483,05-JAN-12,03-JAN-12,Bryan,,en,174.89.51.225,officialray@sympatico.ca,14468460,000000122289265,4,4,WHEN DEALING WITH THIS PROBLEM BEFORE HAD HARD TIME WITH THE TECK EVERYONE SHOULD BE LIKE BRYAN ,3
309484,05-JAN-12,04-JAN-12,Ines,,fr,184.145.169.90,andred@sympatico.ca,14473990,000000122317976,4,4,,4
309485,05-JAN-12,04-JAN-12,Rahma,,fr,76.71.179.93,gst-laurent000@sympatico.ca,14478690,000000122315463,5,3,plutot D'envoyer un nouveau modem et de facturer 49.95 j'avais déja un 2wire en fonction simplement changer ma facturation a un coup moindre et éviter la manutention et le retour du modem,4
309486,05-JAN-12,04-JAN-12,Nathan,,en,70.55.135.55,thomasdesouza@sympatico.ca,14487532,000000122320490,4,4,"When Nathan spoke to me yesterday, my Internet usage was 0.78GB,this morning with no activity on the computer it shows 0.90GB. There is something awfully WRONG,correct it please.",3
309487,05-JAN-12,04-JAN-12,Khaled,,fr,74.15.230.102,rodoca@sympatico.ca,14485780,000000122336179,4,5,,5
309488,05-JAN-12,04-JAN-12,Suzon,,en,50.101.165.97,henrywalker@sympatico.ca,14479000,000000122320737,5,5,"Not applicable,  all was A OK",5
309489,05-JAN-12,24-DEC-11,Zaid,,en,174.93.53.14,paulmitchell@bell.net,14353880,000000122105977,4,3,It might be time to rewire the phone lines inside my house. It seems that the static problem is still badly affecting my phone lines.,4
309490,05-JAN-12,04-JAN-12,Zied,,fr,67.68.72.99,jolynda@sympatico.ca,14480386,000000122325160,5,5,Je n'ai rien contre les Tunisiens en général mais pourquoi ne pas garder nos job dans notre propre pays.,5
309491,05-JAN-12,04-JAN-12,Houda,,fr,74.12.167.47,gilleslekid@sympatico.ca,14478388,000000122314310,5,5,,5
309492,05-JAN-12,04-JAN-12,Daniel,,en,65.92.154.70,allan.stevens@sympatico.ca,14473816,000000122324821,3,3,"Please see comments made earlier that were made in reference to the 3:06 call.  The gentleman that phoned at 4:10 was phoning with regard to previous survey comments regarding technicians having such heavy accents that they were difficult to understand.  This man also had a heavy accent and was somewhat difficult to understand as well.  It seems strange that the person who phones about a problem with accents does themselves, have a heavy accent.  He did, however, keep his word and a representative did phone shortly after 9:00 as promised to follow up.",3
309493,05-JAN-12,04-JAN-12,Noureddine,,en,67.70.85.79,richardbelair@sympatico.ca,14485502,000000122325524,4,4,I should have asked to do a test of the changes.  ,5
309494,05-JAN-12,04-JAN-12,Hemavathi,,en,70.24.1.59,rpcorbin@bell.net,14485910,000000122334955,5,,"Considering I pay Bell in excess of $600 per month for services, I feel that I should be getting a little better deal or discounts for my business. Was very disappointed recently when I got a letter saying that each of my home phones were going up another $3 per month. I will likely be shopping around soon. Thank you. RPC",4
309495,05-JAN-12,03-JAN-12,Sulochana,,en,184.145.50.86,mbaricza@sympatico.ca,14467196,000000122293264,2,1,I no longer have wireless driver on my laptop due to the changes I was told to make.  Now I have to go out and pay to have it reinstalled.,2
309496,05-JAN-12,04-JAN-12,Neira,,fr,65.94.1.159,dominicmichaud96@sympatico.ca,14476906,000000122309600,5,5,Rien,5
309497,05-JAN-12,04-JAN-12,Aswathy,,en,74.15.83.90,wgthomas@sympatico.ca,14488281,000000122331724,5,5,The lady that helped me could not have been better .  WPT,5
309498,05-JAN-12,04-JAN-12,Liza,,en,74.15.93.28,dennis.stevenson@sympatico.ca,14476626,000000122325070,5,5,dont use offshore people....,4
309499,05-JAN-12,04-JAN-12,Khan,,en,69.158.86.60,karenho@sympatico.ca,14480748,000000122315966,5,5,N/A,5
309500,05-JAN-12,04-JAN-12,Madhu,,en,70.51.237.71,pat.fera@sympatico.ca,14484388,000000122329555,3,3,"the service agent I spoke to was Stephanie not Madhu. given the scenario the ticket was escalated and at least for now service is restored; however, with all the calls made and all the techs involved I'm not happy at the length of time to resolve, the differing solutions provided and all the service outages since dec 31. btw, the original call on dec 31 resulted in an overseas tech telling me it was a server outage which was a bogus excuse..it all seemed like guesswork at your end without any concern for client service. although we had the opportunity to deal with some excellent and understanding service reps on this ticket there were a few that were completely out of their depth of knowledge and experience ",3
309501,05-JAN-12,04-JAN-12,Mudilyar,,en,76.64.122.163,manness@sympatico.ca,14482326,000000122322499,5,5,Mudilyar was very helpful as I did not know what I was doing. So thank you very much for his his help in fixing what was wrong.,5
309502,05-JAN-12,04-JAN-12,Serge,,en,65.95.107.163,aamfilo@sympatico.ca,14473404,000000122320037,5,4,,5
309503,05-JAN-12,04-JAN-12,Walid,,fr,74.15.233.150,marc.gamelin@sympatico.ca,14482364,000000122329244,1,1,Mieux nous écouter et résoudre le problème avec un peu de respect pour un client assidue.,1
309504,05-JAN-12,04-JAN-12,Marta,,en,174.95.143.125,greghsmith@bell.net,14478640,000000122313646,5,5,The best service I have had with Bell in the last 10 years. I hope you have turned the corner.,4
309505,05-JAN-12,04-JAN-12,Elmer,,en,209.183.150.115,chilies@sympatico.ca,14475648,000000122327492,5,5,Not a thing,5
310003,03-JAN-12,02-JAN-12,Maria,,en,174.89.132.79,andyca@bell.net,14444052,000000122277863,5,5,Not Much,5
310004,03-JAN-12,02-JAN-12,Rene Jose,,en,76.65.5.53,lemieux_45@sympatico.ca,14450794,000000122261576,5,4,confirmed that I was aware of the promotion of a free PVR from the loyalty program.,4
310005,03-JAN-12,26-DEC-11,Merly,,en,70.27.42.16,lfiala@sympatico.ca,14367430,000000122127648,4,4,,5
310006,04-JAN-12,03-JAN-12,Michael,,en,184.144.107.220,communication9@sympatico.ca,14460206,000000122295058,5,5,,5
310007,04-JAN-12,03-JAN-12,Evan,,en,70.24.174.180,judy_misener@sympatico.ca,14464814,000000122291893,4,4,"Promised to document all changes to my services in an email.  I did not think to ask until after the call was completed.

This is only a minor thing - the call was excellent and the young gentleman was a pleasure to deal with.

Regards",5
310008,04-JAN-12,03-JAN-12,Emmanuelle,,en,67.68.206.228,joyce.jarand@sympatico.ca,14464688,000000122292937,5,4,,4
310009,04-JAN-12,28-DEC-11,Mohammed,,en,174.88.169.190,scrabbe@sympatico.ca,14400272,000000122170853,5,5,Ensure that the customer deals with the same representative when needing call backs in order to eliminate repetition of explanations. ,5
310010,04-JAN-12,03-JAN-12,Jamel,,fr,174.94.102.71,carole271@sympatico.ca,14459596,000000122291885,4,5,,5
310011,04-JAN-12,29-DEC-11,Mokhtar,,fr,174.93.202.78,ve2dde@sympatico.ca,14417218,000000122207016,5,5,,4
310012,04-JAN-12,03-JAN-12,Edgar,,en,70.50.20.51,staticroad@sympatico.ca,14471198,000000122308669,4,5,shorter wait on the phone.,4
310013,04-JAN-12,13-DEC-11,Afroze,,en,70.26.119.48,larryandgayla@sympatico.ca,14237810,000000121875870,4,4,,3
310014,04-JAN-12,03-JAN-12,Erika,,en,70.53.28.19,martha.warren@sympatico.ca,14466982,000000122303799,3,1,"adressed my concern, that being I wanted to control my wireless hardware now and in the future.",1
310015,04-JAN-12,03-JAN-12,Chekib,,fr,70.30.160.251,ceciguy54@sympatico.ca,14459730,000000122305329,5,5,"Totalement satisfait, Merci",5
310016,04-JAN-12,03-JAN-12,Omar,,en,70.51.227.204,hardwareman@sympatico.ca,14462888,000000122293594,5,5,,5
310017,04-JAN-12,03-JAN-12,Walid,,fr,74.15.228.59,rafik2008@sympatico.ca,14469340,000000122304651,4,4,"la demande du 3-01, pas tout fait complète encore, j'ai appelé de nouveau hier, m'ont dit qui en eu du problème avec le système, m'ont dit supposé me rappelé dans la soirée, je n'ai pas reçu d'appelle jusqu'à maintenant.
",5
310018,04-JAN-12,31-DEC-11,Rudys,,en,76.67.113.105,jklym@sympatico.ca,14434462,000000122240853,5,5,The experience was very satisfactory.  Other than the waiting time to talk to a technician.,5
310019,04-JAN-12,03-JAN-12,Nikki,,en,69.156.154.213,drock@bell.net,14461336,000000122305690,4,4,,3
310020,04-JAN-12,03-JAN-12,Shinoj,,en,184.147.56.50,wlee114@sympatico.ca,14472562,000000122308332,5,5,Wait time,5
310021,04-JAN-12,26-DEC-11,Karla,,en,108.129.118.35,rnolsen@sympatico.ca,14370206,000000122130823,4,4,Get high speed in our area,4
310022,04-JAN-12,28-DEC-11,Mudilyar,,en,65.93.86.122,dggordon@sympatico.ca,14390720,000000122167669,5,3,"I found that the solution only lasted about 4 hours as the internet went down again. Getting help the following day led to the attendant, after redoing all procedures, ordering me a new wireless tower which took 3 business days to arrive.",4
310023,04-JAN-12,02-JAN-12,Mike,,en,65.94.101.189,dchangoo@sympatico.ca,14446332,000000122267526,1,1,Keep better notes and provide the service agreement agreed upon,1
310024,04-JAN-12,03-JAN-12,Hema,,en,70.24.78.159,cobra911@sympatico.ca,14460180,000000122307810,5,4,,5
310025,04-JAN-12,03-JAN-12,Sumithra,,en,174.91.189.243,keeon_toy@sympatico.ca,14465136,000000122294612,4,4,it seems that several times during each month during the evening time between 1130pm till about 4 am that i lose my internet service. at which time i am unable to contact anyone by phone. it would be better if there was a 24 hour service to handle situation like this. i can complain the following day during regular business hour but it would be useless when i needed the service at the  moment of the problem.,3
310026,04-JAN-12,02-JAN-12,Edwitch,,en,184.146.120.120,emmanuel.joseph@sympatico.ca,14447144,000000122279432,5,5,,5
310027,04-JAN-12,16-DEC-11,Duncan,,en,174.94.63.16,ioannis.michael082@sympatico.ca,14272670,000000121949350,5,5,Get rid of the automated voice.,5
310028,04-JAN-12,03-JAN-12,Ahmed,,fr,184.144.221.130,raymond.picard@sympatico.ca,14469446,000000122288180,3,1,Corriger le problème rapporté. Il s'agit de la deuxième tentative de correction du problème depuis la création d'une adresse internet distincte pour ma conjointe. ,2
310029,04-JAN-12,29-DEC-11,Deborah,,en,74.14.16.37,adunsmore@sympatico.ca,14403156,000000122191087,5,5,She didn't know the answer and put me on hold while she inquired. Not fun being on hold but she eventually got the right info.,5
310030,05-JAN-12,03-JAN-12,Abdallah,,fr,50.100.105.70,loicsofiane@bell.net,14466168,000000122292631,5,5,,5
310031,05-JAN-12,04-JAN-12,Sulochana,,en,70.51.162.147,tomcas@sympatico.ca,14487690,000000122326320,5,5,"I do'not have anything to add, everything was good",5
310032,05-JAN-12,03-JAN-12,Amy,,en,184.147.188.17,breeze4@sympatico.ca,14459160,000000122299957,4,4,"The wait time to speak to a representative could be much better.
Other than that, keep up the good work.
Rep was friendly and helpful.......a great combination!",5
310033,05-JAN-12,04-JAN-12,Mohamed,,fr,67.70.115.34,gaetanblanchet@sympatico.ca,14478076,000000122328359,4,4,,4
310034,05-JAN-12,04-JAN-12,Troy,,fr,67.70.115.34,gaetanblanchet@sympatico.ca,14478078,000000122329739,4,4,,4
310035,05-JAN-12,04-JAN-12,Sabha,,en,184.147.133.127,john.locmelis@sympatico.ca,14480314,000000122322565,1,1,"get microphones that have the capability to transmit clear and distinct human voices; get staff to speak directly into the microphone; have only staff talk to you that can be heard by the caller/customer; get staff that know what their talking about; get staff that can actually help you rather than having to stay on the line for 45 minutes to fix simple billing problems.",1
310036,05-JAN-12,04-JAN-12,Salim,,fr,174.92.183.231,denis.gilbert5@sympatico.ca,14476598,000000122325163,4,4,"ne pas aimer
augmenté les prix sans avertir
ne serais-ce un courriel
merci
",3
310037,05-JAN-12,04-JAN-12,Welid,,fr,184.146.231.204,jpfranceschini@sympatico.ca,14480476,000000122329029,5,5,,5
310038,05-JAN-12,02-JAN-12,John,,en,70.24.181.178,norma14@sympatico.ca,14452936,000000122263368,4,3,,5
310039,05-JAN-12,26-DEC-11,Rudys,,en,64.228.228.96,kenneth.meany@sympatico.ca,14366974,000000122130560,5,5,,4
310040,05-JAN-12,20-DEC-11,Tony,,en,65.94.112.57,bgchalaturnyk@sympatico.ca,14306052,000000122014497,2,1,"On the phone for about 2 hours to Argentina & Philipnes.  Could not resolve the problem.  Too long on phone.
Could not get it fixed till after the New Year because I was not around alot. 
But, if they could not fix it.  Not happy of setting on phone ",3
310041,05-JAN-12,04-JAN-12,Awatef,,fr,67.68.64.9,jules002@sympatico.ca,14480569,000000122326884,5,5,,5
310042,05-JAN-12,03-JAN-12,Cesar,,en,74.15.62.149,helenfournier@bell.net,14463006,000000122306653,5,5,,5
310584,04-JAN-12,03-JAN-12,Nelson,,en,74.14.63.35,sbakewell@sympatico.ca,14470466,000000122297623,2,4,"This was my second all to Bell regarding the same issue - our Internet service would cut out intermittently up to 5 times/day, sometimes for hours at a time.  I wanted a new modem, which we rent from Bell.  They would only send out new filters to try first.  Didn't work.  Second call, I had to go through 3 different reps, 2 of which were quite accented, before being put through to the 3rd who agreed a new modem was called for.  The call took over 1 hr. - maybe 2 hours!!!  My call could have been taken care of in 5 minutes by just sending the new modem out to replace the many year old modem that we have been renting from Bell.  Very frustrating!!!",1
310585,04-JAN-12,03-JAN-12,Rowena,,en,64.40.183.19,sallyhooper@sympatico.ca,14470312,000000122282624,4,4,,3
310586,04-JAN-12,03-JAN-12,Natalia,,en,70.52.177.171,ljaniec@sympatico.ca,14466100,000000122293752,5,5," We did not speak to a Natalia on Jan. 3/12 at 3:14PM, also that is when our internet and telephone were working again and Michael your Technician left our house.On Dec. 5/11 we  were supposed to get switched to Fibe (Package #B26T72X2) The tech found out that Fibe was not available for us also we were told by your office that it was.So they promised a Dish installation Dec. 30/11 free of charge because of that plunder. The first time we called was Dec. 29/11  because we were supposed to get an upgrade on our Internet speed we were told it would be fixed by midnight. Friday I turned on the internet , nothing, I called again I was promised somebody would come out on Saturday afternoon. Meanwhile we were supposed to get a dish installed on Friday afternoon . nobody showed I called again. They came sturday morning to install the dish they left and now we had no telephone. Called again twice, Guy showed up Saturday afternon said he could not fix either the telephone or the internet. Called from my neighbour said they would sent somebody out Sunday afternoon, we were not home but still had no phone or internet. Called again, sent somebody out Monday that fixed the phone but not the internet. Because we had no phone we could not do anything about the channels that we were supposed to get. On Monday afternoon we turned on the TV and had a snowy screen, could not fix it with the ladys help, she was excellent, so she sent out a technician Tuesday morning. He fixed the snow problem and now we had no colour or I should say the tv was green( I told him the red was missing so he said that had nothing to do with him we have to call LG (TV is from them) he tried but could not fix it. In the afternoon the Internet technician Michael came and fixed all our problems. Thank god. we were getting to the point to tell you to rip everything out and we would call Rogers. By the way the green tv was because one of the connections(the Red) was loose on the PVR. You can see that after this experience I would not likely recommend Bell. I am definetely not paying for any of the services from Thursday Dec. 30 to after 3:00PM July 3/ 2012. Ingrid & Leonard Janiec
",
310587,04-JAN-12,02-JAN-12,Sana,,fr,76.71.220.102,carolehe@bell.net,14445272,000000122267021,4,5,,5
310588,04-JAN-12,03-JAN-12,Suraj,,en,70.51.177.209,csilverfox@sympatico.ca,14460318,000000122284856,5,5,Excellent Service. ,5
310589,04-JAN-12,03-JAN-12,Monica,,en,74.14.92.99,gandcatthecabin@sympatico.ca,14462256,000000122303621,4,5,"some problem hearing/understanding Monica's directions.
most were ok",5
310590,04-JAN-12,02-JAN-12,Maria,,en,76.65.32.142,catherine.price@sympatico.ca,14445306,000000122274867,5,5,n/a,5
310591,04-JAN-12,03-JAN-12,Salvador,,en,174.93.8.29,rossyl@bell.net,14470070,000000122283535,5,5,,3
310592,04-JAN-12,03-JAN-12,Temsu,,en,76.67.150.247,ken.eryou@sympatico.ca,14465166,000000122301667,4,2,The issue was not re-solved and requires a follow-up by a member at a higher level,5
310593,04-JAN-12,02-JAN-12,Salvador,,en,70.49.241.27,kintorelady@bell.net,14450398,000000122273625,5,5,,5
310594,04-JAN-12,03-JAN-12,Monica,,en,65.94.201.242,gjohne@sympatico.ca,14462570,000000122292483,4,4,Trans.#15367987 Agent#1754131 informed me that credit of $21.64 has been applied. PLEASE also CONFIRM that the ONGOING $10.00 MONTHLY has also been applied. No mention in your email!,4
310595,04-JAN-12,28-DEC-11,Wissem,,fr,70.48.156.203,valois47@sympatico.ca,14401820,000000122182468,4,4,,4
310596,04-JAN-12,03-JAN-12,Kaouther,,fr,70.52.67.221,louisecgiroux@sympatico.ca,14466248,000000122283169,5,5,,5
310597,04-JAN-12,03-JAN-12,Janice,,en,207.219.69.172,nye_6@sympatico.ca,14468432,000000122283480,5,5,"Nothing; Janice was pleasant, thorough and professional. She provided great alternatives and direction with a view to keeping me as a Bell customer while respecting both my concerns and time restraints.",5
310598,04-JAN-12,03-JAN-12,Allaura,,en,70.52.22.124,teitle@bell.net,14471686,000000122284119,4,4,,4
310599,04-JAN-12,29-DEC-11,Alisia,,en,50.100.185.58,kinkkc@sympatico.ca,14410714,000000122207083,4,3,,5
310600,04-JAN-12,03-JAN-12,Tyrone,,en,208.113.47.46,thomas.hidderley@sympatico.ca,14471808,000000122294176,5,5,Nothing,4
310601,04-JAN-12,23-DEC-11,Kiely,,en,70.52.165.244,jandscarey@sympatico.ca,14342148,000000122092497,3,3,"when a bell representative says they are going to send you confirmation of the ""telephone"" chat and they don't, this is not very professional.  When the said representative tells me that all the information he has just told me is on the Bell site and it isn't, well, what can I say, maybe some representatives should be retrained.",3
310602,04-JAN-12,02-JAN-12,Liza,,en,70.29.56.3,francamanco@sympatico.ca,14447538,000000122269017,4,4,,5
310603,04-JAN-12,01-JAN-12,Nischal,,en,69.158.24.238,gracelyn@bell.net,14440214,000000122252872,5,4,"Have your techniciansto be more careful when they're working outside and stop continually switching the wires that connect to my phone line. 
thank you",4
310604,03-JAN-12,02-JAN-12,Nadine,,fr,70.30.205.156,durandhouse@sympatico.ca,14446914,000000122273023,5,5,,5
310605,03-JAN-12,27-DEC-11,Abderrahmen,,fr,70.30.205.156,durandhouse@sympatico.ca,14376536,000000122142359,5,5,,5
310606,03-JAN-12,02-JAN-12,Elvis Francisco,,en,65.93.102.117,pjmacl@bell.net,14453578,000000122278662,5,5,,5
310607,03-JAN-12,02-JAN-12,Mir,,en,198.91.8.12,ndhuggins@sympatico.ca,14452714,000000122271723,4,4,"I find that my access to the internet is extremely slow in response, particularly when access the Bell Sites.",4
310608,03-JAN-12,02-JAN-12,Moses,,en,184.145.68.16,james.laughlen@sympatico.ca,14449008,000000122266793,4,5,still having  problem with  my wifes e-mails,4
310609,03-JAN-12,30-DEC-11,Tshering,,en,184.144.56.77,christsa@sympatico.ca,14420208,000000122223821,5,5,,5
310610,03-JAN-12,02-JAN-12,Anne,,en,70.50.216.24,r.g.murray@sympatico.ca,14453742,000000122279272,5,5,NIL,5
310611,03-JAN-12,29-DEC-11,Monica,,en,65.95.143.202,fcherutti@sympatico.ca,14407350,000000122212083,4,4,,3
310612,03-JAN-12,28-DEC-11,Radhika,,en,184.147.0.106,kevinknott@sympatico.ca,14395112,000000122168641,5,4,service was excellent with a polite informative rep,4
310613,03-JAN-12,29-DEC-11,Stacey,,en,174.95.66.132,lonny.anderson@sympatico.ca,14411408,000000122202896,4,5,,4
311005,04-JAN-12,03-JAN-12,Vijay,,en,76.69.133.29,3delta@sympatico.ca,14457074,000000122308766,5,5,The only solution other than phone contact required a cell phone with text messaging which I do not have. Made it very difficult for me.,4
311006,04-JAN-12,03-JAN-12,Sonia,,fr,74.12.173.6,lucienne.cecile@sympatico.ca,14466362,000000122281624,5,5,,5
311007,04-JAN-12,03-JAN-12,Himanshu,,en,174.88.9.3,jkbarton@sympatico.ca,14464250,000000122294609,5,4,"Make the whole thing (Bell Mail) easier. Changing passwords is difficult. The password given out is difficult. This doesn't have to be that hard. This is not the first time that the system has lost our password, and we have had to reset it. I see the next question and you should have 5th question.
How likely are you to stay with Bell?
Bell home phone and internet is very expensive. I have threaten to leave before and only now have found a carrier with the same setup only easier and a lot cheaper.Primus is $55.80 for home phone and internet (with unlimited download). Bell is almost a $100.00 a month. I am going away next week and when I return will be switching. Have been with Bell over thirthy years and you don""t care if you keep gouging your loyal customers. Jeff Barton",2
311008,04-JAN-12,03-JAN-12,Ajay,,en,64.229.98.88,wejo@bell.net,14472444,000000122282547,4,5,"Was scheduled  to have tech. rep.  visit us on Dec.31st.2011 in the afternoon , no one showed up nor did we receive a telephone to say no one was going to show up. We waisted part of our day.",3
311009,04-JAN-12,03-JAN-12,Walid,,fr,76.65.175.97,lisandre.lachance@sympatico.ca,14466038,000000122296404,3,2,Aller plus à fond pour résoudre le problème.  Et ne pas me suggérer de faire vérifier mon ordi par un technicien.,5
311010,04-JAN-12,03-JAN-12,El Hadji,,en,174.92.93.254,mschuller@bell.net,14468014,000000122291009,,,I was not told that my Essential Plus was being removed and that Fibe 6 (whatever that is) was being added. I don't know if these changes are to my financial advantage.,
311011,04-JAN-12,03-JAN-12,Helenpearl,,en,174.91.127.140,elaine.steels@sympatico.ca,14461566,000000122288602,3,4,WOULD PREFER TO SPEAK WITH SOMEONE LOCAL - HAD DIFFICULTY UNDERSTANDING THE LADY WHO WAS IN INDIA.,4
311012,04-JAN-12,03-JAN-12,Sonia,,fr,174.88.161.62,rogerlaurianne@sympatico.ca,14469954,000000122299844,5,4,,5
311013,04-JAN-12,03-JAN-12,Iris,,en,184.146.154.202,reymontjp@sympatico.ca,14469558,000000122306023,5,5,,5
311014,04-JAN-12,03-JAN-12,Alex,,fr,70.29.240.77,suzannefarmer@sympatico.ca,14471436,000000122294171,3,1,Il m'a dit que le problème ne relevait pas Bell. Mais Alex fût très gentil.,4
311015,04-JAN-12,03-JAN-12,Khaoula,,fr,74.14.186.30,denise.charette@sympatico.ca,14460886,000000122288000,4,4,,5
311016,04-JAN-12,03-JAN-12,Salma,,fr,184.145.150.200,roger.lambert076@sympatico.ca,14469944,000000122282647,3,1,depuit 4 mois il y a des heurreurs sur ma facturation et je doit contacter vos correcteur de factures.,1
311017,04-JAN-12,30-DEC-11,Ahmed,,en,76.64.162.121,horseshoevalley@sympatico.ca,14423058,000000122226340,1,1,If this call is in reference to my questions re bundling my entire Bell acount into one and adding Bell Express View then you should be ashamed of the individual you had as your representitive - he had no clue what he was talking about - he quoted me three different rates in the course of two minutes - was using terms that I had no idea what he was referring to and his story was completely different from what I was told at one of your Bell retail locations - I was merely trying to get a quote - I am pursuing other options. I have been what I think is a very loyal customer for a very long time but that does mean much anymore,1
311018,04-JAN-12,30-DEC-11,Nes,,en,76.64.162.121,horseshoevalley@sympatico.ca,14423060,000000122228952,1,1,,1
311019,04-JAN-12,30-DEC-11,Tyler,,en,76.64.162.121,horseshoevalley@sympatico.ca,14423062,000000122228088,1,1,,1
311020,04-JAN-12,29-DEC-11,Partha,,en,184.147.5.82,j.adlam@sympatico.ca,14408990,000000122212093,5,5,Not one thing & thank you.,5
311021,04-JAN-12,03-JAN-12,Mary,,en,67.70.19.81,ledft@bell.net,14465760,000000122300789,5,5,n/a,5
311022,04-JAN-12,03-JAN-12,Romeo,,en,70.48.249.224,drosborne@sympatico.ca,14461338,000000122301300,5,5,nothing.,5
311023,04-JAN-12,03-JAN-12,Mohamed,,fr,174.93.144.146,marco.claire@sympatico.ca,14466778,000000122293628,5,5,,5
311024,04-JAN-12,03-JAN-12,Kevan,,en,65.95.71.178,spedwards@sympatico.ca,14471094,000000122298272,5,5,,5
311025,04-JAN-12,03-JAN-12,Hugo,,en,174.113.182.24,neilp21@bell.net,14468200,000000122301054,5,4,"The problem seems tio be that I will have to have Windows reinstalled so really there was nothing more your tech cuold have done. He was very friendly, professional and capable.",5
311026,04-JAN-12,31-DEC-11,Chirine,,fr,64.229.100.125,sylvain_lizotte@sympatico.ca,14437896,000000122246401,1,2,Mieux écouter la demande du client. Car la réponse simple n'est jamais venu qu'après plusieurs minutes de discutions et répétitions ...,2
311027,04-JAN-12,03-JAN-12,William,,en,70.31.100.253,lindasclark@bell.net,14465980,000000122305755,3,1,"All reps were very polite, helpful and pleasant. However, it took four calls (averaging two hours each) to solve the problem that the previous reps had assured me was corrected. Nothing happened.",1
311028,04-JAN-12,02-JAN-12,Anirban,,en,174.92.62.47,Tecca1@bell.net,14443388,000000122262586,5,4,,4
311029,03-JAN-12,02-JAN-12,Silvia,,en,70.48.57.221,daniel_delage@sympatico.ca,14446154,000000122258333,5,5,none,5
311030,03-JAN-12,02-JAN-12,Ana,,en,70.55.36.183,doug.malvern@sympatico.ca,14446780,000000122279819,4,4,I wish it didn't have to take so long.,4
311031,03-JAN-12,02-JAN-12,Frank,,en,64.231.117.56,jmolzan@sympatico.ca,14449540,000000122271340,4,4,,4
311032,03-JAN-12,02-JAN-12,Andrea,,en,76.69.0.31,cgyio@bell.net,14445436,000000122272949,4,5,,5
311033,03-JAN-12,02-JAN-12,Sinu,,en,174.91.80.36,marcelledc@sympatico.ca,14451508,000000122278936,5,3,"The tech support was patient and took time to listen and problem solve about my problems my computer wireless internet connection.
I was able to resolve the problem on my own given the information that I received.",5
311034,03-JAN-12,02-JAN-12,Ben Mahmoud,,fr,174.92.240.14,p.cayer@sympatico.ca,14453098,000000122278807,5,5,"rien de plus, pour moi sa repondais a mon probleme et il a été résolue.
merci",5
311035,03-JAN-12,02-JAN-12,Line,,en,64.231.176.183,music4al@sympatico.ca,14452632,000000122258434,4,4,"Stop picking and choosing when you will or will not send out surveys like this one. It seems that you only send out questionnaires like this one when easy solutions have been provided by your representatives (such was on this particular date).
However in the past when I've asked harder and more serious questions with your representatives all I've been given was the run-around in which I have not received an answer or follow-up call or even a survey such as this regarding the quality of service....(Note: The problem still has not been answered!!!)",3
311036,03-JAN-12,02-JAN-12,Mohamed Taher,,fr,174.91.34.234,lucieveillette@sympatico.ca,14451166,000000122265479,5,5,,5
309506,05-JAN-12,04-JAN-12,Aquiles,,en,74.15.81.9,nettletoncm@sympatico.ca,14483906,000000122319532,5,5,Nothing,5
309507,05-JAN-12,04-JAN-12,Sandra,,en,198.208.251.23,michellewatson007@sympatico.ca,14483228,000000122309961,5,5,Nothing person was efficient and very polite.,5
309508,05-JAN-12,03-JAN-12,Moises,,en,70.52.158.197,mrstee@sympatico.ca,14468002,000000122297760,5,5, The waiting time to reach a technician.,5
309509,05-JAN-12,04-JAN-12,Nicholas,,en,74.14.6.165,ortfam@sympatico.ca,14484216,000000122330066,5,5,"See my comments to my previous survey.  

Bell totally failed to meet my expectations.",1
309510,05-JAN-12,03-JAN-12,Seshadri,,en,70.29.46.2,pcampbell033@sympatico.ca,14468782,000000122301436,5,4,,4
309511,05-JAN-12,04-JAN-12,Sudheer,,en,70.55.95.222,bob.dalton@sympatico.ca,14474868,000000122328136,5,4,,4
309512,05-JAN-12,01-JAN-12,Ibrahim,,fr,76.64.84.204,talbi.m@sympatico.ca,14442630,000000122251272,5,5,"sauf que c'est la vitesse n'est vraiment pas haute vitesse dans mon cas, je ne sais pas pourquoi?j'apricerai la verification à ce niveau, si non tout va bien surtout avec vos représentants merci 
",5
309513,05-JAN-12,02-JAN-12,Rolando,,en,70.52.173.6,jegood@sympatico.ca,14449294,000000122260653,5,5,"Now, my desktop light does not go off after a few minutes to save electricity.",4
309514,05-JAN-12,04-JAN-12,Shashank,,en,76.69.22.21,gcandelf@sympatico.ca,14478178,000000122321832,5,5,"Nothing - if I, your customer were more conversant with terminology, and more adept, your agent would have been able to help me through more quickly. His patience was amazing.",5
309515,05-JAN-12,04-JAN-12,Rodolfo,,en,65.92.154.70,allan.stevens@sympatico.ca,14473818,000000122332757,5,4,"We received superb assistance from John on this call.  We are, however, greatly distressed by the fact that a Bell technician did not adequately identify a person who called in Wednesday morning and changed our internet password in error.  We feel that technicians need to be more careful and that guidelines need to be in place and followed to ensure that mistakes like this are not made so that the wrong internet account does not get changed again.  The frustration of not being able to access the internet wirelessly and then having to change passwords again on all our computers was time consuming and annoying.  I hope that steps will be taken to better train Bell staff so that errors like this don't happen to someone else.",3
309516,05-JAN-12,04-JAN-12,Sabrine,,fr,74.14.206.105,jzel12@bell.net,14480646,000000122315511,4,2,"Je n`ai plus mes anciens courriels , mes photos.et tout ce que j`avais dans mes Favoris et je ne sais comment les retrouver. Qui peut m`aider? Mesdames Sana(xy674)et  Sabrina ont été d`une patience et compétence .",4
309517,05-JAN-12,03-JAN-12,Darlene,,en,76.68.13.5,gord.jopake@sympatico.ca,14462652,000000122293125,,,"I will hold back on my feeling of the service until I receive my next bill for Jan 24th & Feb 24th. I have had a problem almost every month since July 2011 and before.  Each time I call I wait 20 -30 minutes to talk to an agent - we spent from 30 mins. to an hr getting things corrected. The following month I have had to do it all over again. Four months in a row. I have my fingers cross as of now.  I'm wait for the next bill. I will fill out your survey then.  The agents I have spoken with were very nice and seemed helpful,this includes Amanda xn365 July 27; Ryan & David Oct 29; Matt Dec 6; Jan 2 Red, Darlene xz918 Percy 6745624 confirm #B2F83B5.
I will hold this survey and reply after I receive my Feb 24 stmt.  Gord Pake   ",
309518,05-JAN-12,04-JAN-12,Sami,,en,69.159.46.176,audet16@sympatico.ca,14474332,000000122326115,5,5,"Give more or less the exact time of the technician's visit this coming Saturday.
Other than that, best service call I ever made. Sami was thorough, patient, and really wanted to help,a rare thing in my past experiences with Bell.",5
309519,05-JAN-12,04-JAN-12,Nouha,,fr,184.145.191.155,j.gasse@sympatico.ca,14479402,000000122323834,3,1,,4
309520,05-JAN-12,02-JAN-12,Saifuddin,,en,64.231.186.43,ljjohnston@sympatico.ca,14450984,000000122273014,5,4,,4
309521,05-JAN-12,04-JAN-12,Oliver,,en,174.93.39.96,tm@sympatico.ca,14487636,000000122315551,5,5,excellent. thank you,5
309522,05-JAN-12,03-JAN-12,Mathew,,en,50.101.250.128,neville@sympatico.ca,14468240,000000122287967,5,4,,5
309523,05-JAN-12,04-JAN-12,Ivan,,en,69.157.60.14,jafeica_1@sympatico.ca,14479522,000000122320631,3,4,"We had a very poor telephone connection. The service rep kept cutting in and out which resulted in both having to repeat ourselves constantly becasue we could not hear everything being said. Com-on Bell, you have to do better than that! You are a communication company for heaven's sake.",2
309524,05-JAN-12,29-DEC-11,Ronald,,en,70.48.2.153,catherine.clemens@sympatico.ca,14405014,000000122196964,5,5,,5
309525,05-JAN-12,04-JAN-12,Anusha,,en,70.31.122.81,npanderson@sympatico.ca,14484104,000000122328661,5,5,Anusha was the third contact I made in the same day for the same issue. She seemed well more experienced than the others for sure. ,4
309526,05-JAN-12,02-JAN-12,Hari,,en,65.92.173.175,joseph.morris@sympatico.ca,14449774,000000122266730,2,2,"have someone from canada or u.s.to solve my problem, thats easy to understand..........but what i am paying it sure is not worth it? sick & tired of[ saying not responding]& its not just me other sypatico users.....",1
309527,05-JAN-12,22-DEC-11,Nagesh,,en,174.89.177.69,fmbiancone@sympatico.ca,14328946,000000122059411,1,1,"Follow thru with the problem, apparently the new moden was never order I called back on JANUARY4, 2012!! was not very nice and what do u know i was sent a new moden the next day! ",
309528,05-JAN-12,04-JAN-12,Seshadri,,en,174.89.177.69,fmbiancone@sympatico.ca,14477812,000000122324917,3,4,,
309529,05-JAN-12,04-JAN-12,Sweta,,en,70.53.230.8,mhcross@sympatico.ca,14483104,000000122315738,4,3,"Sympatico FIBE 16 - SPORADIC DISCONNECTIONS:
 This Tech ('Jan') was excellent, replaced Modem today....BUT, still DISCONNECTS from Internet...BUT, our problem is the NOT-COMPLETED Bell WIRE replacement underground. Reported and diagnosed SEPT. 3rd, 2011.....TEMP WIRES in our Trees for FOUR (4) months !!  Dec. 19th Bell REPAIR came and dug hole next door, then filled-it in, sodded !!  Never returned to complete the job (112 Collingsbrook Blvd - Scarborough, ON  M1W 1M3)  

BELL Customer ID# 13622584ZZZ809.
Malcolm H. Cross

Landline 416-497-2120  
mhcross@sympatico.ca  b1kvdv42
Sympatico FIBE 16 - SPORADIC DISCONNECTIONS 
January 5, 2012",5
309530,05-JAN-12,04-JAN-12,Rolando,,en,70.26.136.147,marilyn_marks@sympatico.ca,14482522,000000122319227,4,3,nothing,4
309531,05-JAN-12,04-JAN-12,Mauricio,,en,64.231.16.203,anthonygeorge@sympatico.ca,14474160,000000122337191,4,2,my cousin  would of been able to connect wirelessly,4
309532,05-JAN-12,03-JAN-12,Manoj Sandra,,en,65.95.152.89,mjh44@sympatico.ca,14467746,000000122304419,4,4,,4
309533,05-JAN-12,04-JAN-12,Susy,,en,69.156.95.95,charron_21@sympatico.ca,14475602,000000122328831,5,5,,4
310043,04-JAN-12,03-JAN-12,Marta,,en,184.146.142.219,stanning@sympatico.ca,14471190,000000122285329,5,5,,5
310044,04-JAN-12,03-JAN-12,Chad,,en,184.147.36.125,nicolehart@sympatico.ca,14468314,000000122297894,5,5,I was A+,5
310045,04-JAN-12,03-JAN-12,Christopher,,en,174.89.199.84,richard.dupuis@sympatico.ca,14469632,000000122294259,3,1,,3
310046,04-JAN-12,03-JAN-12,Mohamed,,en,70.50.34.48,gmellean@sympatico.ca,14462616,000000122293426,1,1,Admit you were wrong!!!,3
310047,04-JAN-12,29-DEC-11,Gopi,,en,67.71.147.9,gord.coulson@sympatico.ca,14408220,000000122187873,4,5,You should have emailed me the courier tracking number for the replacement modem so I would know when to expect delivery.,4
310048,04-JAN-12,03-JAN-12,Mike,,fr,76.67.207.142,etoile15@sympatico.ca,14461764,000000122289676,4,4,,4
310049,04-JAN-12,03-JAN-12,Dan,,en,70.49.225.161,wpaul7@sympatico.ca,14472594,000000122298049,4,3,,4
310050,04-JAN-12,02-JAN-12,Ajay,,en,69.156.111.231,harriet41@sympatico.ca,14448402,000000122260761,5,5,,5
310051,04-JAN-12,03-JAN-12,Silvia,,en,76.67.184.25,piparaymond@sympatico.ca,14469054,000000122295442,5,5,,5
310052,04-JAN-12,03-JAN-12,Arun,,en,174.95.4.55,warren.bryer@sympatico.ca,14472408,000000122305105,5,5,,5
310053,05-JAN-12,04-JAN-12,Kyle,,en,70.30.23.95,paulcpng@sympatico.ca,14484478,000000122311632,5,5,Explanation is very clear.,5
310054,05-JAN-12,04-JAN-12,Ryadh,,fr,184.151.115.60,jvaillancourt@bell.net,14480624,000000122315058,1,1,Avoir un employé qui écoute et réfléchi avant de parler.,1
310055,05-JAN-12,04-JAN-12,Xenia,,en,184.145.65.246,rmackay@bell.net,14485622,000000122324962,4,5,"I am a senior, I have a problem with hearing. The telephone instruction was useless. Xenia was pleasent,polite and patient with me. I appriecated her help. Bell internet check-up I thought was a free download, but it wouldn't download, came up with scripting error messages. Xenia after taking control of my computer (which was great in my case because of my hearing and my knowledge)told me that the ""check-up"" is only available with Bell internet security service.
So to make me happier you could offer the Internet check-up FREE!",5
310056,05-JAN-12,03-JAN-12,Ines,,fr,70.30.149.127,darchibald@bell.net,14460606,000000122293760,5,5,,5
310057,05-JAN-12,04-JAN-12,Aquiles,,en,174.93.31.232,cjverite@sympatico.ca,14475772,000000122325699,5,5,"At the moment, I can say I was entirely satisfied.  The rep was patient and clear in his instructions and we resolved our problem entirely",5
310058,05-JAN-12,04-JAN-12,Roy,,en,207.219.69.214,spanky13@sympatico.ca,14486782,000000122333938,1,1,,1
310059,05-JAN-12,04-JAN-12,Wafa,,en,70.31.68.170,gmiller17@sympatico.ca,14478510,000000122327958,4,5,,4
310060,05-JAN-12,04-JAN-12,Melissa,,fr,207.61.107.210,gboivin.conseil@sympatico.ca,14478170,000000122315722,3,4,Noter à mon dossier ce qui avait été convenu lors de mon appel en été 2011.,3
310061,05-JAN-12,04-JAN-12,Ronda,,en,70.26.11.18,scskoutajan@sympatico.ca,14486298,000000122327948,5,5,Nothing!,5
310062,05-JAN-12,04-JAN-12,Yosimar,,en,65.94.133.160,d.padovan@sympatico.ca,14476152,000000122317289,5,5,,4
310063,05-JAN-12,04-JAN-12,Edwin,,en,64.231.118.217,jeff.soper027@sympatico.ca,14479892,000000122332111,5,5,,5
310064,05-JAN-12,04-JAN-12,Linda,,fr,70.55.204.247,claudediane@sympatico.ca,14475822,000000122325335,5,5,,5
310065,05-JAN-12,02-JAN-12,Zied,,fr,70.48.156.137,yves.margo@sympatico.ca,14456902,000000122266712,3,2,m'aider à trouver le problème réel,3
310066,05-JAN-12,04-JAN-12,Md Jihed,,fr,70.48.116.89,guylenefrechette@sympatico.ca,14478762,000000122330441,4,4,Une meilleure communication entre votre service internet et de téléphonie aurait permis de régler plus rapidement notre problème qui traîne de puis septembre dernier.,3
310067,05-JAN-12,04-JAN-12,Heni,,fr,174.91.236.218,clairesauvageau@bell.net,14475792,000000122313239,5,4,,5
310068,05-JAN-12,04-JAN-12,Stephen,,en,70.50.48.92,leys@sympatico.ca,14481558,000000122329033,5,5,,5
310069,05-JAN-12,04-JAN-12,Sujay,,en,70.50.48.92,leys@sympatico.ca,14481560,000000122314628,5,5,,5
310070,05-JAN-12,04-JAN-12,Nagender,,en,70.50.48.92,leys@sympatico.ca,14481562,000000122312318,5,5,,5
310071,05-JAN-12,30-DEC-11,Will,,en,74.12.148.73,macphees@sympatico.ca,14425650,000000122231387,5,5,,5
310072,05-JAN-12,16-DEC-11,Linda,,en,76.67.178.132,joe.c21@bell.net,14273336,000000121944677,1,2,,1
310073,05-JAN-12,03-JAN-12,Krishidhar,,en,74.14.65.168,pete_rj@bell.net,14468860,000000122297648,5,5,Nothing.,5
310074,05-JAN-12,03-JAN-12,Shirin,,en,70.29.23.198,bajackson@sympatico.ca,14458524,000000122299122,4,4,,4
310075,05-JAN-12,04-JAN-12,Med Waheb,,fr,65.93.4.17,normbombardier@sympatico.ca,14484088,000000122319778,4,4,"Attendre moins longtemps pour parler avec un technicien,ce fut tres long.",4
310076,05-JAN-12,03-JAN-12,Mahmoud,,fr,174.88.228.80,aurelio.diaz@sympatico.ca,14458388,000000122302663,4,5,,4
310077,05-JAN-12,04-JAN-12,Vikram Aditya,,en,70.54.62.71,dsellar@sympatico.ca,14477122,000000122336648,4,4,"It took half an hour to get a Bell representative (polite, patient) on the line. I still don't understand the problem with my email service. It was necessary to change my password, however.",3
310078,05-JAN-12,04-JAN-12,Sumithra,,en,76.64.210.5,dpalominos@sympatico.ca,14477036,000000122329295,1,1,fix my slow internet,1
310079,05-JAN-12,02-JAN-12,Paula,,en,184.151.63.175,rplansky@sympatico.ca,14454510,000000122272569,4,4,I had to be very persistent to get the proper information which led to a solution of the problem.,4
310080,05-JAN-12,04-JAN-12,Jeffery,,en,74.15.252.47,brucebarnett_53@sympatico.ca,14475082,000000122334496,5,5,,5
310081,05-JAN-12,04-JAN-12,Marouen,,fr,69.157.85.167,bdompierre13@sympatico.ca,14474592,000000122323236,5,5,,5
310082,05-JAN-12,30-DEC-11,Aaron,,en,70.26.17.155,weu@sympatico.ca,14430560,000000122214589,4,3,,4
310083,05-JAN-12,01-JAN-12,Marouen,,fr,184.145.210.196,cristianchavez@sympatico.ca,14439488,000000122256553,5,5,Pour cette fois tout m'a semblé correct. Je n'ai donc rien de particulier à suggérer.,4
310084,05-JAN-12,30-DEC-11,Karen,,en,70.26.17.155,weu@sympatico.ca,14430564,000000122214454,5,5,,5
310085,05-JAN-12,02-JAN-12,Mohamed,,fr,70.30.212.27,abenedictis@bell.net,14443496,000000122275252,5,4,,5
310086,05-JAN-12,30-DEC-11,Sowjanya,,en,70.48.160.196,pendance@bell.net,14427578,000000122218197,5,4,"When you send an email suggesting Bell Anti virus pretection be loaded on, be sure to caution people that any other anti virus programs running should be turned off or deleted.  This was a great source of problem for both the tech with whom I spoke and myself.",3
310087,05-JAN-12,03-JAN-12,Mohamed Amine,,fr,70.49.77.217,mbourbea@bell.net,14467220,000000122301656,5,5,"rien ,il a été d""une gentilesse incomparable.merci",4
310088,05-JAN-12,03-JAN-12,Sowmya,,en,184.146.120.159,4ciocchil@sympatico.ca,14457084,000000122299635,1,1,resolve the issues that i have with your internet service,1
310089,05-JAN-12,03-JAN-12,Sam,,en,184.146.120.159,4ciocchil@sympatico.ca,14457082,000000122305234,1,1,"-have not had my phone calls returns
-resolve internet issues
",1
310090,05-JAN-12,27-DEC-11,Irving,,en,70.51.221.111,bettycunningham@bell.net,14373976,000000122140546,4,4,,5
310614,03-JAN-12,02-JAN-12,Frank,,en,74.198.9.177,jorriey@sympatico.ca,14449746,000000122268340,1,3,,1
310615,03-JAN-12,27-DEC-11,Mahender,,en,184.144.104.229,taxy@sympatico.ca,14385646,000000122142846,3,4,"Stop having problems with our internet connection every two months, costing us frustration and about an hour on the phone!",3
310616,03-JAN-12,02-JAN-12,Rahali,,fr,65.94.181.249,rdesroches@bell.net,14453970,000000122276397,5,5,Tout était correct.,5
310617,03-JAN-12,02-JAN-12,Sajid,,en,64.229.226.228,thomsondjt@sympatico.ca,14456038,000000122273663,5,5,,5
310618,03-JAN-12,02-JAN-12,Mark,,en,174.95.143.153,erle1@sympatico.ca,14447224,000000122268469,5,5,,5
310619,03-JAN-12,02-JAN-12,Gilbert,,en,64.231.100.13,maryanne.miller@sympatico.ca,14451778,000000122260742,4,5,He needed to speak a little louder because I'm a senior and don't always catch what's being said.  ,5
310620,03-JAN-12,02-JAN-12,Jose,,en,70.24.0.42,robinson.marie.jmr@bell.net,14454328,000000122276247,4,4,,3
310621,03-JAN-12,30-DEC-11,Frank,,en,168.161.192.16,banez@sympatico.ca,14419090,000000122230973,4,4,,3
310622,03-JAN-12,02-JAN-12,Methil,,en,76.64.212.22,kkg@bell.net,14450428,000000122270561,3,3,"Methil was very patient and polite. He had to wait for me to hard connect to the modem, and had to wait during re-boots longer than normal. I am upset with an urgent call I received at 5:26 P.M. from someone who claimed to be receiving a large number of error messages from my computer. He obtained remote access from me and proceeded to download a PCoptimizer which he claimed found 4600 errors. Then he demonstrated that my PC was badly in need of his services which I was advised would cost $100-200. I reported this to Bell the following day. My impression is that one of the techs I spoke with on this day, or someone nearby, flagged me to the person calling himself John Roger. The number he called from displayed as 510005. This person was very aggressive and created great urgency about the state of my PC. I believe that such a call on day when I used the services of two Bell techs, is beyond coincidence. I could have protected myself better by not granting remote access but this had occurred twice that day already so I believe the timing was deliberate. Since I had to call Bell a second time after I thought my issues were resolved, I was more open to the prospect of further issues. He was very upset when I wouldn't buy his service. Let me restate: I believe that someone in Bell tech services directed the person who called himself John Roger to me. Karen Gore",
310623,03-JAN-12,02-JAN-12,Ali,,en,184.146.1.167,peter.hum@sympatico.ca,14453440,000000122259399,4,4,First Call Resolution is important because my call to Ali was the second call 5 minutes after the first call.  I found an error that in change which was not addressed nor supposed to happen.  Ali apologized for his colleague's error and made the corrections and he is also going to check up on the correction later in the week.,4
310624,03-JAN-12,02-JAN-12,Hema,,en,199.212.7.70,neisenberg@sympatico.ca,14452738,000000122279606,4,5,,5
310625,03-JAN-12,02-JAN-12,Badreddine,,en,70.54.79.66,mcrellin@sympatico.ca,14451968,000000122279974,5,5,nothing else,5
310626,03-JAN-12,29-DEC-11,Aymen,,fr,76.65.171.220,tonycillis@sympatico.ca,14416978,000000122198844,4,4,,3
310627,03-JAN-12,02-JAN-12,Julie,,fr,70.30.155.90,cjoncas@bell.net,14445642,000000122271724,3,4,,4
310628,03-JAN-12,02-JAN-12,Tony,,en,70.27.141.137,nellis7@sympatico.ca,14452744,000000122260924,5,5,Nothing could have been done. i was very impressed.,5
310629,03-JAN-12,02-JAN-12,Khaled,,fr,70.24.199.36,cotray@sympatico.ca,14445896,000000122272801,3,1,probleme de tv satellite depuis 6 mois environ et pas encore reglé et probleme internet depuis 1 mois et pas encore reglé,1
310630,03-JAN-12,31-DEC-11,Saliou,,fr,184.151.127.162,isab.g@sympatico.ca,14434082,000000122239816,5,4,le meme choix les nouveaux abonné,4
310631,03-JAN-12,02-JAN-12,Yaseen,,en,174.89.132.131,judieshore@bell.net,14449916,000000122260301,1,1,"A Bell representative called Friday evening to say my internet service had to be modified from within the house before February, but could not explain why. As this sounded suspicious, I called Bell Monday and spoke to Yaseen to ask what this was about. She was very polite and tried to explain that something had to be changed regarding the speed of service in the area and a technician was scheduled to come the next morning between 8 and 12. (Had I not called I would have not learned of this untill about 4pm that day from a recorded message.) There was no explanation as to what you intended to do or why you needed access to my home. When the technician arrived ( at 1:00) he had no idea why he was sent.  There was apparently no reason to send him and my time and his were wasted. Someone should have sent clarification by mail if a change was required, explaining exactly what you intended to do. More than one day notice should be given if you expect someone to be available at home the next day when it is Bell- not the customer- initiating a service. Ask people when would be a convenient time if you need access to someone's home. If you say between 8 and 12, it should not be 1:00. And most importantly, why was I told a change was required if it isn't? So the one thing is- get organized before you contact customers.",2
310632,03-JAN-12,29-DEC-11,Nikitha,,en,64.228.88.96,meagleson@bell.net,14412406,000000122194285,5,5,"For once u got something wright i talked to an english speaking person
u r still abunch of shisters",1
310633,03-JAN-12,02-JAN-12,Denice,,en,184.147.21.102,flemming.gang@sympatico.ca,14447468,000000122272301,5,5,everything possible was done by your rep-I just wish i could have received a better price on my home phone without losing my just one feature as that is very important to us,5
310634,03-JAN-12,27-DEC-11,Tathiana,,en,99.255.216.185,raysan@bell.net,14383788,000000122144052,1,1,"stop transferring from one dept to another and 1 person should be assigned the case and finish with it.
The problem is not the customer care rep its the waiting tactics used by bell  to defer a problem that will surely escalate.",1
310635,03-JAN-12,01-JAN-12,Celina,,en,184.145.51.12,janeb8342@bell.net,14440500,000000122252739,5,5,with installation more walk through,3
310636,03-JAN-12,02-JAN-12,Orlando,,en,76.64.225.82,lbeatty8@sympatico.ca,14450718,000000122262988,3,3,Orlando was okay.   It was the previous representatives that caused me grief.,3
310637,03-JAN-12,28-DEC-11,Dilip,,en,70.31.122.91,j.cameron88@sympatico.ca,14393394,000000122166946,1,1,"This call was made because a technician failed to show up for a previously scheduled installation. The agent explained that there was a problem with the booking and rebooked the appointment for Tuesday, January 3rd after 5PM. Now, once again the technician has failed to show up. Now I am thoroughly pissed off.",1
311037,03-JAN-12,02-JAN-12,Bob,,en,64.231.65.14,vieiralilia@sympatico.ca,14456460,000000122265700,5,5,"There is nothing to improve for this service call.  The two levels of technicians were most helpful, eventhough the problem could not be solved.  The technician (Sean) who finally came to fix the problem was curteous, helpful and very patient.  This was a very good experience for me. ",5
311038,02-JAN-12,22-DEC-11,Nes,,en,174.5.169.3,maureenjoshea@sympatico.ca,14332706,000000122063059,5,4,"Given me date when I could expect my refund. Bell Canada always expects prompt payment; but my reimbursement was deferred till January 2012.",4
311039,04-JAN-12,03-JAN-12,Samiha,,fr,65.93.171.201,nhabak@sympatico.ca,14468262,000000122298467,5,5,La voix au téléphone à paeine perceptible !,5
311040,04-JAN-12,03-JAN-12,Rohit,,en,72.39.149.66,loopnek@sympatico.ca,14466190,000000122291311,1,4,"I was on the phone 3 times to Bell to try and get my internet switched from my previous address to my new address. I met frustration and roadblocks from your representives instead of answers and results. If it was not for Barb Bouma in the Bell Center in the Lambton Mall of Sarnia, I would have pulled all my services from Bell and switched to another company. It is Barb Bouma that deserves the reconition for keeping me and my family with Bell, no one else.
Your customer care at 310-bell and 310-surf is garbage, 40 min wait times to talk to representives and when I finally did get a human on the phone I was given the run around and no results.
So the one thing you could have done better is actually have representives that know how to do their job and follow through with the work orders to make sure that the work orders are processed correctly and in a decent amount of time",1
311041,04-JAN-12,03-JAN-12,Denice,,en,70.27.63.26,hloyer@sympatico.ca,14463110,000000122283245,,,"I don't know whether my issue was resolve, I will know when I get my bill and from past experience I am told one thing and another thing happens. ",
311042,04-JAN-12,03-JAN-12,Lobna,,fr,173.176.179.223,j.alain.lalonde@sympatico.ca,14463474,000000122281742,4,5,S/o,5
311043,04-JAN-12,03-JAN-12,Janice,,en,70.26.89.136,bnirving@sympatico.ca,14459004,000000122281757,5,4,,4
311044,04-JAN-12,03-JAN-12,Ahmednur,,fr,70.30.198.175,pjohnston4595@bell.net,14469080,000000122296023,5,5,,5
311045,04-JAN-12,03-JAN-12,Mahmoud,,fr,50.100.108.66,qsldx83@sympatico.ca,14469252,000000122298695,5,5,merci du très bon servis,5
311046,04-JAN-12,03-JAN-12,Wissem,,fr,67.68.213.153,cado9298@sympatico.ca,14459470,000000122289749,1,1,"Tout d'abord, le 3 janvier 2012, je n'ai eu aucune interaction avec un représentant qui se soit identifié comme Wissem.
J'ai eu en revanche une interaction avec deux représentants qui m'ont donné leurs prénoms, que j'ai notés.
J'avais signalé au premier un problème de réception de courriels, et après son intervention, non seulement le problème n'était pas réglé, mais je me retrouvais avec un nouveau problème, pire que celui pour lequel j'avais demandé de l'aide.
Comme la ""coïncidence"" me paraissait ""étrange"", j'ai donc rappelé pour en faire part à un nouveau représentant. Ce dernier a sans doute, très poliment, fait le travail qu'on attend de lui, c'est-à-dire en m'assurant que le problème majeur dont j'ai hérité n'a rien à voir avec Bell.
Il va sans dire qu'il n'a pas pu régler le problème que j'avais soumis au départ, et encore moins le nouveau problème qui est apparu immédiatement après l'intervention du premier représentant, problème qui m'empêche maintenant d'envoyer certains courriels. Ce problème, j'insiste, n'existait pas avant que je fasse appel à vos représentants, et votre deuxième représentant a d'ailleurs reconnu qu'il ne l'a jamais rencontré encore.
En terminant, au cas où vous accorderiez VRAIMENT ""une grande inportance à mes commentaires"", je vous demande : Si vous étiez à ma place, seriez-vous satisfaits?
Robrt Brouillard",1
311047,04-JAN-12,03-JAN-12,Vidya,,en,64.231.177.47,jeffberg@sympatico.ca,14463974,000000122281119,4,4,"Right after the repair guy left, I had trouble again all evening, but the ""Service Status"" web page showed the whole Toronto DSL internet was down, so I couldn't tell if my own problem (which had been going on for weeks) was fixed.  This morning Toronto is working again, and it all seems fine on my own line. Will take a few days of reliable service to be sure it's fixed. Excellent work by Vidya in India, the staff at the Test Centre and the repair guy who came here.  ",5
311048,04-JAN-12,03-JAN-12,Greg,,en,76.66.84.121,tsangs@bell.net,14472078,000000122303180,5,5,,4
311049,04-JAN-12,03-JAN-12,Ramzi,,fr,70.30.182.109,alreki@sympatico.ca,14457914,000000122302751,5,5,,4
311050,04-JAN-12,03-JAN-12,Nix,,en,65.94.199.202,psutkapls@sympatico.ca,14469224,000000122282295,5,5,not to have made the mistake in the first place,5
311051,04-JAN-12,03-JAN-12,Miguel,,en,70.53.1.62,craig_sinclair@sympatico.ca,14460270,000000122306302,4,4,nil,3
311052,04-JAN-12,03-JAN-12,Khan,,en,174.92.228.24,john_hill_6@sympatico.ca,14464514,000000122292089,5,5,The man I spoke to his name is Kahan was very helpful..He took care of my promblen very quit....He is a good I hope when I will have another promblen he answer the phone on my call...Thank You Kahan for al your help..,5
311053,04-JAN-12,02-JAN-12,Nikitha,,en,184.145.81.37,michaelg.richards@sympatico.ca,14452138,000000122258452,5,5,,5
311054,03-JAN-12,02-JAN-12,Ben,,en,99.236.174.33,danddyoung@sympatico.ca,14446124,000000122271798,1,1,you screwed up my HD channels and didny give them back,1
311055,03-JAN-12,30-DEC-11,Yosimar,,en,76.70.51.212,s.p.elliott@sympatico.ca,14428652,000000122215334,3,3,"During the hand off to another department,the connection was lost and I had to call back and get in the queue.",3
311056,03-JAN-12,30-DEC-11,Ajay,,en,76.70.51.212,s.p.elliott@sympatico.ca,14428654,000000122215915,4,4,Was told the new modem would arrive Saturday or Monday.  It came on Tuesday.,4
311057,03-JAN-12,01-JAN-12,Emmanuel,,en,64.229.97.159,teresaozturk@sympatico.ca,14442664,000000122253864,5,5,Nothing. The technical representative understood my internet connection problem and resolved it in a quick and efficient manner.,4
311058,03-JAN-12,02-JAN-12,Jose,,en,76.65.173.101,osdaco@sympatico.ca,14453076,000000122259764,4,4,when you are compacting Outlook Express emails try not to delete them as not all of us knows how to retreve them without assistance from Bell.,4
311059,03-JAN-12,02-JAN-12,Ben,,en,70.52.143.241,atkinson0974@sympatico.ca,14444326,000000122274251,4,3,Explained options in a little simpler language.,3
311060,03-JAN-12,02-JAN-12,Keerthi,,en,67.70.204.126,momac@bell.net,14452466,000000122273918,5,5,nothing...,5
311061,03-JAN-12,16-DEC-11,Nagesh,,en,184.147.185.35,deltadon@sympatico.ca,14270684,000000121937924,1,1,restore my email access.  I have not had email service since before Dec 16th and was promised a call back to complete the job within 72 hours....so far no one has called back or  contacted me.,1
311062,03-JAN-12,31-DEC-11,Med Wacef,,fr,206.172.0.205,andre280@sympatico.ca,14431380,000000122239865,5,5,Votre representant Med Wacef m'a offert un tres bon service et il est tres competent. Excellent service a la clientele.,5
309534,05-JAN-12,04-JAN-12,Ingrid,,en,70.51.237.71,pat.fera@sympatico.ca,14484386,000000122332859,1,1,this service call was not with Ingrid it was with a male who was emphatic that the issue was not software related but the modem. and although we questioned his diagnosis he was adamant about his knowledge being better than the service tech that visited us on jan 2 and ordered a modem to be delivered to us by Puralator. in fact the issue was not the modem it was internal to Bell. I repeat the agent was a male not a woman and you can call me for all the details if you wish 613-831-0257,1
309535,05-JAN-12,04-JAN-12,Med Rami,,fr,174.91.19.140,diane.jette@sympatico.ca,14476716,000000122318585,3,1,"Monsieur Rami n'a pas été en mesure de discuter de la facturation - raison pour laquelle je logeais un  appel.  Il ne m'a pas offert de parler à son supérieur, il m'a référé au bureau du directeur général à Ottawa. J'aurais aimé avoir une solution gagnant / gagnant, ce qui n'a pas été le cas.  Nous sommes pourtant client de Bell pour plusieurs services depuis plus de 35 ans.",2
309536,05-JAN-12,04-JAN-12,Viency,,en,174.88.155.226,s.herbert@sympatico.ca,14486010,000000122320572,1,1,I thing the agent did not try to help me for one thing in the business Department. Several people I talk to stated their are receiving a grandfather plan from BELL which is unlimited. However I was never offer this I onle knew that my plan was change when I went over my uses and was charge and extra $60.00 on my bill. Now I am hearing BELL is offering unlimited to people who sigh up in the last 6 month.I think very nasty of Bell and I am strongly thinking of taking my business else where. I used you service from back in the 1980. If you check my records you will see I had several service call and is still having problems with you service. The service is good when it works but I dont I would reccommend Bell.,1
309537,05-JAN-12,04-JAN-12,Jose,,en,174.92.91.104,joseph.papazian@sympatico.ca,14480424,000000122335845,1,,"The technical support person and I agreed that the most likely cause of my problem (having to reboot my 5 year old modem 10-15 times a day the last 2 weeks) was my modem. When I asked that Bell could simply send me a new modem, he told me that he had to speak to his supervisor. He came back to tell me that   
his supervisor could not approve the new modem and that I had to speak to someone in another section. When I finally spoke to that person, I was told that she had to perform a test before a decision could be made. Finally, after being on the phone for almost 2 hours, I was told that I would be receiving a new modem.
Given that I had been paying $4.95 a month for a modem that was no longer functional did not expedite the matter for Bell.",1
309538,05-JAN-12,04-JAN-12,Raouf,,fr,50.100.105.96,bertrandtruchon@sympatico.ca,14474702,000000122330938,4,5,Pouvoir me connecter sans être obligé de vous appeler,5
309539,05-JAN-12,04-JAN-12,Seshadri,,en,70.54.125.8,judsterb@sympatico.ca,14480558,000000122332408,4,4,answer the phone quicker,3
309540,05-JAN-12,04-JAN-12,Asma,,en,70.54.114.45,miles.david@sympatico.ca,14483308,000000122334911,5,5,"Sounds like a solution is being sorted out but will not know until Jan. 9 when the line speed will be changed.

Tech was very knowledgeable. Got on to my PC easily and checked all the settings.",5
309541,05-JAN-12,04-JAN-12,Shirley,,fr,67.68.223.35,sylvie_bergeron_8@sympatico.ca,14487162,000000122319764,2,4,Le representant manquait de courtoisie..ma demande d'aide semblait l'exaspérer.,4
309542,05-JAN-12,04-JAN-12,Rod,,en,70.24.210.177,ebrain@sympatico.ca,14477228,000000122320595,5,4,,4
309543,05-JAN-12,04-JAN-12,Raouf,,fr,184.145.219.81,conrad.bolduc@sympatico.ca,14475974,000000122327161,5,5,,5
309544,05-JAN-12,01-JAN-12,Ashwini,,en,65.92.114.4,sue.mousseau@sympatico.ca,14442554,000000122256425,5,5,not a thing our technician new her job extremely well...excellent job done.,5
309545,05-JAN-12,04-JAN-12,Fourat,,fr,184.151.115.11,sfarmer149@bell.net,14486418,000000122335593,1,1,Votre conseiller devait me rappeler aujourd'hui à 18hoo pour règler une erreur faite par un autre de vos conseillers ,1
309546,05-JAN-12,04-JAN-12,John,,en,70.48.49.173,jamie007@sympatico.ca,14479576,000000122331999,5,5,,4
309547,05-JAN-12,04-JAN-12,Mahender,,en,76.68.44.246,ginibrown@bell.net,14478410,000000122325116,3,3,"I had changed my service the day before and couldn't seem to convince the rep that the problem was at Bell's end and not mine.  The second rep listened and today the problem was resolved when the connections were made. I didn't realize that there would be a shut down period of 1 day; as that was not explained to me.  Otherwise I like the Bell service.",4
309548,05-JAN-12,03-JAN-12,Zulfiquar,,en,174.95.116.72,mudrochp@sympatico.ca,14468080,000000122307024,5,5,"The part that I needed was supposed to come in two days - but it came in one. So, if you know that - why not tell me that? But I understand - there is uncertainty in delivery times. 
Thank you. ",5
309549,05-JAN-12,03-JAN-12,Gabin,,en,70.52.140.114,paul.tobin@sympatico.ca,14468718,000000122305150,5,5,,5
309550,05-JAN-12,04-JAN-12,Katlin,,en,184.146.117.138,jabari@sympatico.ca,14479466,000000122333410,4,4,Offer better deals for long term customers.,4
309551,05-JAN-12,04-JAN-12,Nagesh,,en,76.65.7.125,markdiane@bell.net,14482580,000000122315505,2,1,"I think you should provide someone who can clearly speak English.  I had a very difficult time understanding what this individual was saying and had to ask him to repeat himself several times.  Why am I having to speak to someone in India??????????  This individual suggested the problem had to do with the network cable.  I bought a new one today and tried it.  This did not resolve my problem.  The individual told me he would call back today to check to see if the problem was resolved, but he did not.  I am not very knowledgeable with technical issues and am VERY frustrated.
Communication is BELL's business, why is it that you are not providing someone who can clearly communicate in English????",1
309552,05-JAN-12,04-JAN-12,Yosimar,,en,184.144.54.199,mdonofrio@sympatico.ca,14482970,000000122310605,1,1,"Representative difficult to understnd, and I feel was provided inaccurate information. Problem not resolved, and when a supervisor came on the line, she insisted that the call could not be re-routed to Canada",2
309553,05-JAN-12,04-JAN-12,Dan,,en,74.12.123.79,jdjbd@sympatico.ca,14479760,000000122325050,1,1,i still have not heard from anyone at bell. my internet speed is still not repaired and it will be a week tomorrow since i made the first call. I am thinking of canceling all my three services with Bell. I am sick and tired of trying to get my speed up and have been on hold and on the phone a total of 5 hours in the last week. Very bad service. ,1
309554,05-JAN-12,04-JAN-12,Khan,,en,184.144.54.199,mdonofrio@sympatico.ca,14482972,000000122312957,1,1,The calls should be handled by people in Canada who understand that sometimes the inquiries and problems are complex,2
310091,03-JAN-12,02-JAN-12,Houssem,,fr,65.92.171.187,jacquescharbonneau@sympatico.ca,14448962,000000122263367,5,5,,4
310092,03-JAN-12,02-JAN-12,Leslie,,en,69.159.75.135,spencers.charters@sympatico.ca,14455412,000000122260259,5,5,nothing to improve.,4
310093,03-JAN-12,02-JAN-12,Nelly,,en,174.95.213.211,mdorsey@bell.net,14451992,000000122261435,2,2,We've been calling about not receiving emails since Nov 21  2011 and have received all kinds of excuses but no fixes ... We just keep trying new things and they work temporarily .. I have two business that I run threw my computer and cell phone . ,3
310094,03-JAN-12,02-JAN-12,Ben Rejab,,fr,184.144.128.16,hjodoin@sympatico.ca,14448550,000000122264420,4,4,"Une confirmation de mon nouveau mot de 
passe a porté confusion puisque que c'etait le mot utilise par le technicien
dans le processus pour moi d'en obtenir
un nouveau qui bien sur etait different
de celui que vous m'avez confirme.",5
310095,03-JAN-12,02-JAN-12,Marvin,,en,69.158.120.224,diruscio@sympatico.ca,14446598,000000122277926,5,5,"The representative did everything perfect! Pointing me through different avenues to fix the problem.
",5
310096,03-JAN-12,02-JAN-12,Ahmed,,fr,76.70.61.208,jfellis_60@sympatico.ca,14449370,000000122265424,5,4,"au point de vue service a clientèle non, mon problème est avec le service de bell",3
310097,03-JAN-12,29-DEC-11,Anis,,fr,69.157.225.198,cfrongillo@sympatico.ca,14405146,000000122198908,5,5,rien,5
310098,03-JAN-12,23-DEC-11,Jamie,,en,174.94.17.152,rleigh@sympatico.ca,14346408,000000122093625,4,2,,5
310099,03-JAN-12,02-JAN-12,Zef,,en,70.49.145.26,mydagondy@sympatico.ca,14452648,000000122262698,4,5,,4
310100,03-JAN-12,02-JAN-12,Yaseen,,en,70.53.211.11,hagus1@sympatico.ca,14448346,000000122262506,4,5,"Nothing, the problem was satisfactorily resolved with one call",5
310101,03-JAN-12,28-DEC-11,John,,en,70.50.125.165,bill.d@bell.net,14388602,000000122169071,1,1,Bill me for what your rep told me Yor modem does not give me hispeed internet and you billed me for hispeed and other amounts I don't agree with,1
310102,03-JAN-12,02-JAN-12,Anirban,,en,76.67.205.190,valerie.k@sympatico.ca,14456352,000000122264531,5,5,,5
310103,03-JAN-12,02-JAN-12,Estephania,,en,70.27.143.194,hgpearson@bell.net,14448532,000000122272482,5,5,nothing,3
310104,03-JAN-12,30-DEC-11,Pedro,,en,70.53.47.126,j.b.blain@sympatico.ca,14423260,000000122227986,5,5,,4
310105,03-JAN-12,02-JAN-12,Bob,,en,70.26.149.152,ryanflegal@sympatico.ca,14454618,000000122268755,4,4,The techs name that helped me was named Jose not bob.,
310106,03-JAN-12,24-DEC-11,Charles,,en,184.145.26.75,dsimic@bell.net,14350532,000000122113843,5,4,,5
310107,03-JAN-12,31-DEC-11,Arbi,,fr,174.95.229.136,cvboutin@sympatico.ca,14432548,000000122244156,5,5,,5
310108,03-JAN-12,01-JAN-12,Divya,,en,65.92.74.147,themcgraths@sympatico.ca,14442692,000000122255413,5,5,,5
310109,03-JAN-12,02-JAN-12,Ahmednur,,en,70.49.119.14,breda.key@sympatico.ca,14444958,000000122268942,4,4,,5
310110,03-JAN-12,02-JAN-12,Ahmed,,en,70.26.105.143,harry.matthews@sympatico.ca,14448412,000000122274979,4,4,"had a hard time hearing him but that could have been because of our age we are senior citizens.

mrs. mattheews",5
310111,03-JAN-12,28-DEC-11,Harathi,,en,174.63.150.254,douglasnoble@sympatico.ca,14391024,000000122186345,5,4,,5
310112,03-JAN-12,02-JAN-12,Mary,,en,174.89.195.181,rbvlaporte@sympatico.ca,14453950,000000122260320,4,5, ,3
310113,03-JAN-12,02-JAN-12,Sinu,,en,69.159.14.82,madjon@sympatico.ca,14451368,000000122268243,5,5,,5
310114,03-JAN-12,02-JAN-12,Gabin,,en,70.27.5.65,chris.mcpherson@sympatico.ca,14445558,000000122273500,5,5,just was not putting in my password right. all fixed.,5
310115,03-JAN-12,16-DEC-11,Robert,,fr,69.159.157.173,davezinck@sympatico.ca,14270550,000000121949271,5,5,Rien.  Le technicien a réussi à m'aider avec mon problème.  Son service était excellent !,5
310116,03-JAN-12,02-JAN-12,Susan,,en,70.24.160.54,fwahrenh@sympatico.ca,14447688,000000122275651,5,5,,5
310117,03-JAN-12,02-JAN-12,Hugo,,en,70.48.119.103,mills.brenda@sympatico.ca,14452304,000000122267493,5,5,Hugo spoke clearly and well in english. I had no problem understanding him. Ididn't even have to wait too long. What more could I ask.,5
310118,03-JAN-12,01-JAN-12,Pradheep Kumaar,,en,174.88.149.46,dnpoole@sympatico.ca,14439740,000000122253472,5,5,Sometimes the rep has a very strong accent and it is difficult to understand him/her when there is any background noise on either end of the line. It is particularly difficult for older people.,5
310119,03-JAN-12,02-JAN-12,Edgar,,en,70.27.64.92,mjc1@sympatico.ca,14452346,000000122274170,5,5,,5
310120,03-JAN-12,02-JAN-12,Oussama,,fr,70.51.50.87,elen.brown@sympatico.ca,14447052,000000122278892,3,1,personnel sans accent étranger(difficile a le comprendre),1
310121,03-JAN-12,02-JAN-12,Mohamed Amine,,fr,76.64.24.15,jeanclaude_tessier2@sympatico.ca,14449250,000000122277931,4,5,"J'ai reçu un très bon service, la prise en charge de mon écran par le technicien à facilité bien les choses.",5
310122,03-JAN-12,26-DEC-11,Jose,,en,76.69.142.206,muratay@sympatico.ca,14368928,000000122132005,5,5,,4
310123,03-JAN-12,29-DEC-11,Ahmed,,fr,70.55.98.226,francois.viau2@sympatico.ca,14407564,000000122197046,2,1,trouver le vrai probleme !,3
310124,03-JAN-12,31-DEC-11,Sudheer,,en,74.14.16.181,caje38@sympatico.ca,14432091,000000122243526,5,5,,5
310125,03-JAN-12,27-DEC-11,Kamel,,fr,67.71.182.111,mlveilleux@sympatico.ca,14382168,000000122157158,5,5,rien de plus,5
310126,03-JAN-12,02-JAN-12,William,,en,70.26.101.51,rayandcynthiawarner@sympatico.ca,14453886,000000122265934,2,1,"Not necessarily was it William who has not followed through on the service commitment. He did pass me to a specialist to help me. His name was Daniel. My issue is still not resolved, I feel like I was misinformed on my options.  Promised a new router was told by the service tech it ""looked"" good to him, He did not even touch it so he did not replace it. He said he would let H.O. know there was an issue with the line into the house, I told William then Daniel what the tech said nothing has been corrected. I am getting one excuse after another and still do not have the proper service.   ",2
310127,04-JAN-12,03-JAN-12,Rym,,fr,76.68.170.44,gabriel.landry@sympatico.ca,14462226,000000122295595,4,,je ne suis pas sur . C'est le troisieme téléphone que je fais pour le meme probleme. Je le croirai lors de la prochaine facture. J'ai perdu beaucoup de temps pour un manque d'organisation de votre part.,3
310128,04-JAN-12,02-JAN-12,Eduardo,,en,69.157.38.151,coulbeck@sympatico.ca,14445900,000000122279878,2,1,Provided an explanation of the problems that have occurred and corrected the problem,1
310129,03-JAN-12,02-JAN-12,Quintin,,en,65.92.51.122,w.m.smith@sympatico.ca,14456536,000000122259700,5,4,Service was most satisfactory,5
310130,03-JAN-12,02-JAN-12,Dashrathan,,en,24.156.222.78,gwhalen_8@sympatico.ca,14448314,000000122260139,4,4,Everything was fine.,4
310131,03-JAN-12,02-JAN-12,Abdallah,,fr,69.159.163.61,j.gagne18@bell.net,14448882,000000122278614,5,5,"Rien de plus;merci de votre grande disponibilité.",5
310132,03-JAN-12,02-JAN-12,Lokeswaran,,en,204.138.68.100,roy.sommerfeld@sympatico.ca,14454488,000000122270885,4,4,Nothing,4
310638,03-JAN-12,01-JAN-12,Pat,,en,74.14.145.215,wilsonfour@sympatico.ca,14442950,000000122254831,3,2,"a bell representaive called me awhile ago saying we could change are internet to highspeed, Now when i called you can'tdo it i think that bell should do as there representative said and give me high speed.  I will have to start looking at other internet providers.",2
310639,03-JAN-12,30-DEC-11,Edgar,,en,70.51.112.99,cora51@bell.net,14420430,000000122235731,4,4,"its okey, mr.596251 very helpful and thank you.",5
310640,03-JAN-12,25-SEP-11,Shyam,,en,174.91.109.240,crowehouse@sympatico.ca,13389618,000000120131790,2,2,,3
310641,03-JAN-12,02-JAN-12,Sahali,,fr,67.68.227.175,lapointe.andr@sympatico.ca,14450638,000000122278352,5,5,Rien  merci,5
310642,04-JAN-12,30-DEC-11,Vladimir,,en,64.231.190.19,s_dalziel@sympatico.ca,14428680,000000122235094,4,3,Gotten back to me at the indicated period of time,3
310643,04-JAN-12,02-JAN-12,Felix,,en,70.24.24.211,sonyatb@bell.net,14455384,000000122273886,1,1,"Have tech support who knows WHAT they are doing, instead of having me do pointless troubleshooting steps. And can EXPLAIN the purpose of doing such ridiculous troubleshooting.

Also, the rep should have PROPERLY scheduled my dispatch so I didn't have to call back. He also shouldn't have cold transferred me to the automated system when our call was not done. ",1
310644,04-JAN-12,02-JAN-12,Chantal,,en,70.24.24.211,sonyatb@bell.net,14455382,000000122275705,4,4,The call should have been resolved the first time I called. I shouldn't have had to call back and waste my time. First call resolution and properly trained agents would be fantastic.,3
310645,04-JAN-12,03-JAN-12,Med Anouar,,fr,76.71.178.174,marc.ruel@bell.net,14466758,000000122291405,4,4,"oui, j'ai essayé d'appeler Bell concernant ma nouvelle installation de téléphonie numérique et on me répondait que mon numéro n'apparaissait pas dans votre base de données. J'ai du faire des détours pour y arriver.",4
310646,04-JAN-12,03-JAN-12,Moncef,,fr,184.146.245.90,louismc@bell.net,14466262,000000122289551,5,5,rien tout les technicien a qui j'ai parlée était trés professionels. et je suis bien content du service bell internet. bravo pour votre service 24/24,5
310647,04-JAN-12,03-JAN-12,Gloria,,en,76.71.55.97,brianjs@sympatico.ca,14459220,000000122306743,4,4,,5
310648,04-JAN-12,30-DEC-11,Cristobal,,en,64.231.21.45,tom.mccallum@sympatico.ca,14430076,000000122234530,3,4,"I had to wait a long time to talk with someone.  Then I was transferred to another person.  Then I had to wait another 1/2 hour while they did ""something"".  I was never really told what was going on.  The problem was that my gateway/modem was broken.",4
310649,04-JAN-12,03-JAN-12,Amine,,fr,70.51.51.144,micheldudemaine@bell.net,14467576,000000122287486,5,5,nous créditer quand ça ne fonctionne pas,5
310650,04-JAN-12,03-JAN-12,Ahmed,,en,76.69.37.223,barbara-garland@sympatico.ca,14458562,000000122297682,5,5,,5
310651,04-JAN-12,03-JAN-12,Helenpearl,,en,70.51.96.145,pbergeron@bell.net,14468774,000000122304702,5,5,nothing,5
310652,04-JAN-12,03-JAN-12,Jessica,,en,74.14.20.114,lutzen@sympatico.ca,14466400,000000122296982,5,5,,5
310653,04-JAN-12,03-JAN-12,Irving,,en,76.65.90.144,anelloa@sympatico.ca,14458094,000000122289274,3,2,Have more info on fiber installation I am renavating  and wanted to pre wire my home for fiber  no one was able in the 2 diffirent dept. to give me the info with 100% certainty of what was needed ,4
310654,04-JAN-12,03-JAN-12,Allan,,en,70.29.110.77,morristf@sympatico.ca,14467932,000000122289561,4,4,The operator was a bit short with me when I didn't understand her instructions the first time.,5
310655,04-JAN-12,03-JAN-12,Rym,,fr,174.88.160.61,tcomick1@bell.net,14471654,000000122289412,4,4,"Ce serait plaisant que chaque conseiller ait toute la même information. L'aide que j'ai eu était bonne. La personne m'a dit que dans 72h j'aurais tout les renseignements sur mon profil et que je verrais tout mes services, quand j'ai rappelé pour la facturation pour d'autres renseignements la personne m'a dit que ça prendrait deux cycles de facturation pour avoir tout mes services sur la facture unique ? ",4
310656,04-JAN-12,03-JAN-12,Abbey,,en,70.27.21.120,jonell@sympatico.ca,14464590,000000122304866,2,2,"I was transferred to the Tech Support group, but was cut off after a lengthy time on hold....frustrating. No resolution to my problem.",3
310657,04-JAN-12,03-JAN-12,Natalia,,en,184.146.169.232,p-mitchell@sympatico.ca,14468546,000000122298655,3,1,"Give me an answer to my online gaming problem of being disconnected a few times every night. The tech I spoke to said the 2WIRE Modem is not designed for online gaming and need to add a router. I have had a 2WIRE Modem for over 2 years and the problems have only started since I swithed to FIBE-12. This situation needs to be resolved or Bell leaves me no other option than to look for another ISP. I have been with bell for 44 years. I would hate to have to change to another provider now. I hope I get a reply to this survey within 2 days, then I know that someone actually reads them.

Regards,

Peter mitchell.",2
310658,04-JAN-12,03-JAN-12,Asma,,fr,70.49.62.132,pierretrud@sympatico.ca,14469042,000000122282882,5,5,rien,5
310659,04-JAN-12,30-DEC-11,David,,en,184.144.135.221,bfevreau@sympatico.ca,14419328,000000122220600,5,5,"the young lady from India that handled my call was exceptional.  She directed me through the whole process and was very patient and knowledgeable.
I have been a Beel Canada custome since 1957 and would never consider changing provider.  I am 72 and sometimes I get quite frustrated when trying to resolve issues with connection etc myself.  It took me 3 tries before I was lucky to get the last technician.",5
310660,04-JAN-12,03-JAN-12,Steph,,en,74.12.41.154,johnk.sinclair@sympatico.ca,14464538,000000122291976,5,5,Nothing more. It was a satisfying experience,4
310661,04-JAN-12,03-JAN-12,Luis,,en,67.70.200.60,bryan.jacques@sympatico.ca,14459314,000000122306064,3,3,"20 min on hold time to switch to eastlink ,cheeper and service cant be worst. ps this doesnt have ainything to do with care representative he was good",2
310662,03-JAN-12,02-JAN-12,Mohamed,,fr,67.68.180.161,regigigi@sympatico.ca,14454016,000000122277840,4,4,rien de plus,5
310663,03-JAN-12,02-JAN-12,Sriram,,en,50.101.254.160,dolores.saddler@sympatico.ca,14446694,000000122271163,3,2,"Unfortunately, while he did everything I suppose he could, my issue was passed to 2 subsequent levels before being resolved many hours later.(overnight, actually)",3
310664,03-JAN-12,02-JAN-12,Raj,,en,66.207.201.90,mariat2007@sympatico.ca,14451580,000000122277510,5,5,,5
310665,03-JAN-12,02-JAN-12,Alex,,en,184.145.70.33,dicksma@sympatico.ca,14446574,000000122273582,5,4,,5
310666,03-JAN-12,02-JAN-12,Jose,,en,184.145.70.33,dicksma@sympatico.ca,14446576,000000122266431,5,4,,5
310667,03-JAN-12,02-JAN-12,Adam,,en,65.94.28.141,james.hla-aye@sympatico.ca,14449006,000000122271781,5,5,Keep up the good work,5
310668,03-JAN-12,02-JAN-12,Nizar,,fr,65.92.31.229,michel.chartier@sympatico.ca,14452146,000000122274725,5,5,,4
311063,03-JAN-12,29-DEC-11,Eleanor,,en,64.228.92.125,leslie.willans@sympatico.ca,14411138,000000122207084,1,1,Fix the problem quickly or assign resources that could resolve the problem. ,1
311064,04-JAN-12,02-JAN-12,Imran,,en,74.12.100.149,avidach@bell.net,14444364,000000122264370,1,1,"I got disconected they didnt call me back ,I know they had my phone number.you did not solve my problem .I called back and some one told me we will call you back .one day later i am still waiting.I said what you wanted to hear what are you going to do?",1
311065,04-JAN-12,30-DEC-11,Cesar,,en,64.231.97.77,jjdugan@sympatico.ca,14423836,000000122235752,4,4,,4
311066,04-JAN-12,03-JAN-12,Lobna,,fr,74.15.212.71,annetteallard2@sympatico.ca,14458172,000000122285003,5,5,"Rien la dernière fois. La dame-répondante a été très
porfessionnelle.Cela a fait toute une différence par rapport à la fois précédente où Mahomed était impatient, non tolérant, en fait décevant.Merci",5
311067,04-JAN-12,02-JAN-12,Mohan,,en,184.146.81.8,moejolliffe@sympatico.ca,14452430,000000122257936,5,5,Nothing comes to mind.,4
311068,05-JAN-12,04-JAN-12,Stephane,,en,67.68.214.32,j.hykawy@sympatico.ca,14479406,000000122326175,5,5,nothing,5
311069,05-JAN-12,04-JAN-12,Aymen,,fr,76.67.165.145,josbebert@sympatico.ca,14480408,000000122326895,4,2,M'expliquer comment faire,4
311070,05-JAN-12,04-JAN-12,Houssem,,fr,174.92.216.86,franscesca@bell.net,14477946,000000122312415,5,5,"Mes demandes ont été faites concernant le probleme de mon ordi. Ce représentant, Houssem est tres qualifié, d'une politesse et compétence accrue. P.s. Je n,ai su qu'a la toute fin que mon appel était en lien avec ...la Tunésie...",5
311071,05-JAN-12,04-JAN-12,Jose,,en,76.64.12.64,kathleen.mcdermott@sympatico.ca,14480804,000000122318428,5,5,"It was a great relief to be able to understand every word Jose spoke.  Usually everything has to be repeated ,",5
311072,05-JAN-12,04-JAN-12,Zied,,fr,67.68.149.129,c.boissonneau@sympatico.ca,14475196,000000122334108,5,5,"Pour cette demande, aucune action additionnelle.",5
311073,05-JAN-12,04-JAN-12,Diana,,en,70.31.17.23,acornfield@sympatico.ca,14473482,000000122311664,5,4,Nothing everything was fine,4
311074,05-JAN-12,04-JAN-12,Jdey,,fr,76.67.199.198,omerlemaire@sympatico.ca,14484196,000000122328683,5,5,Cette personne a démontré un grand dévouement a résoudre mes problèmes d'installation.,5
311075,05-JAN-12,04-JAN-12,Joan,,en,174.91.105.113,johnmendoza@sympatico.ca,14480342,000000122335087,5,5,,5
311076,05-JAN-12,04-JAN-12,Mohamed Amine,,en,50.100.131.3,len.annette@bell.net,14481496,000000122332057,5,4,,5
311077,05-JAN-12,04-JAN-12,Karen,,en,65.95.11.174,petegarvey@sympatico.ca,14484614,000000122324944,3,4,"Employ Canadians, easier to understand",3
311078,05-JAN-12,04-JAN-12,Dilip,,en,192.75.88.232,Andrew52@bell.net,14473006,000000122320393,5,5,Everything was fine.,5
311079,05-JAN-12,04-JAN-12,Marga,,en,174.92.163.187,michael.atsalis@bell.net,14483124,000000122334664,4,3,Better pricing and less complex billing,3
311080,05-JAN-12,04-JAN-12,Yasmin,,en,70.50.98.95,william.riddell@sympatico.ca,14488318,000000122336461,3,3,"It took about 2 hours to resolve the problem of re-establishing my password and getting back on the system.
There is no doubt that I was part of the problem, as I am not computer knowledgeable. Yasmin worked hard to solve that she was dealing with (me). She did get help from another person(I believe)and did get me back up running and for that I am very pleased

Thank You
Ron  
  ",5
311081,05-JAN-12,04-JAN-12,Himanshu,,en,70.48.55.32,Glenwell5@bell.net,14473144,000000122311672,5,4,Not have the problem happen in the first place! The service from the technician on the phone was excellent.,4
311082,05-JAN-12,04-JAN-12,Oliver,,en,216.209.218.108,janethomas@sympatico.ca,14479610,000000122315086,1,1,Assign a technologist who can readily speak my language and who can understand my problem.,1
311083,05-JAN-12,04-JAN-12,Nebgha,,en,69.158.175.46,kitkats@sympatico.ca,14481050,000000122309676,,,I did NOT contact Bell about anything on this date.,
311084,05-JAN-12,04-JAN-12,Mir,,en,174.89.156.126,louandsandra@sympatico.ca,14481862,000000122325449,5,5,,5
311085,05-JAN-12,03-JAN-12,Amanda,,en,70.48.112.70,evelyn8@sympatico.ca,14461786,000000122288437,5,5,,5
311086,05-JAN-12,02-JAN-12,Jean,,en,68.34.147.217,dripa@sympatico.ca,14446850,000000122262027,3,1,"it was a phone issue not internet. i have always recommended bell but not likely anymore.
i would love dearly to talk to ONE person that has juridiction over all products, phone,cell phone, internet and tv, as i have had service and /or billing issues with everyone of these products recently. i have spent hours on the phone with bell to resolve issues, and then find the same issues again on the next months bill after i was assurred everything had been corrected.",2
311087,05-JAN-12,04-JAN-12,Yousri,,fr,70.49.95.36,luluetnorm@sympatico.ca,14482022,000000122324621,5,4,,
311088,05-JAN-12,04-JAN-12,Mukesh,,en,70.26.47.47,doyle4@sympatico.ca,14477030,000000122328038,5,5,The service I received to resolve the problem I was having with my internet access was excellent.  The young man who helped me was very knowledgeable and handled the call very professionally.,5
311089,05-JAN-12,04-JAN-12,Suraj,,en,76.69.53.70,georgewallace@sympatico.ca,14478278,000000122325165,5,5,,5
311090,04-JAN-12,02-JAN-12,Preethi,,en,76.69.43.75,LCJ22_1@bell.net,14443268,000000122261648,2,1,Clarity in language was an issue.Have  the phone answered in Canada by someone who is fluent in english.,2
311091,04-JAN-12,02-JAN-12,Charles,,en,50.101.146.118,freehelp@sympatico.ca,14447638,000000122272067,1,1,I have filled these out before and are very vague. I originally spoke with a billing rep at 3:15pm and that is what I am responding to for this survey. I did not get his name nor could I understand him well due to a language barrier. I did later on speek with Terris/Daniel which served me well. However with the original rep it was terrible and Danile has all the details. He hung up on my and was sarcastic. I am also told they cannot find in the records who he was or how he handled the call. I suspect the Bell technology is not what one would expect in this day and age. And what about the continued prompts stating the call is recorded????,1
311092,04-JAN-12,03-JAN-12,Rodolfo,,en,70.26.120.167,rwyoung@sympatico.ca,14470178,000000122300432,4,5,everything was to my satisfaction and the issue was repaired,4
311093,04-JAN-12,03-JAN-12,Melvin,,en,76.68.141.78,jnmr0916@bell.net,14464330,000000122299219,5,4,The technician was most helpful AND PATIENT and very understanding with a senior citizen who needs a lot to learn.  Thank you,5
311094,04-JAN-12,03-JAN-12,Oscar,,en,69.159.14.63,j-apomerleau@bell.net,14463464,000000122307242,5,4,Nil,5
311095,04-JAN-12,03-JAN-12,Umesh,,en,67.71.45.96,sue.eck@sympatico.ca,14471338,000000122295725,4,4,A repeat report that wifi wouldn't connect. the support suggested running wifi in series with speedstream contrary to instructions on router disc to stop wifi from cutting off home dial tone. ,3
309555,05-JAN-12,03-JAN-12,Ana,,en,70.29.120.202,hetherington4@bell.net,14463048,000000122288887,4,3,"I have had so many poor experiences with Bell that it will be a long time until I respect them as a company. This particular experience was good but every time I call I expect to be treated like a thief.  This is the first time that I have been asked about Bell service and I have had many terible experiences that were so bad that it became the topic of many work conversations.  When a company is so bad to it's customers that people have to vent their frustrations to other people, you know something is not right.  Bell is my only option for service or I would not chose Bell.  I would be happy to speak to someone about my experiences. Other people have expressed similar issues to my about Bell service so I know that I am not alone.  Ana my representative on 03 Jan did her best to assist me but in the end I had to figure things out for myself because I could not be put through to a department that could fix the problem until the next day.  No actual complaints about my phone service and I love the high speed internet.
Shawn",2
309556,05-JAN-12,04-JAN-12,Naveed,,en,70.51.75.196,larrm@sympatico.ca,14481312,000000122310656,3,1,,
309557,05-JAN-12,04-JAN-12,Hector,,en,70.24.149.38,doug.haddow@sympatico.ca,14476996,000000122321792,2,1,"Three tecnical support service calls were made to Bell. In each ,the following conclusion was drawn.
I needed to have my computer looked at by a technician. They could find nothing wrong with the computer and, after charging me a fee for services, recommended that I pull the power cord from my router and then plug it back in.
This was done and the problem was corrected.

Almost 3 hours on the phone with your support service and a visit to the repair shop resulted in this.A 10 second remedy.

Shame!!!!!!!!!!!!!!!!",3
309558,05-JAN-12,04-JAN-12,Rodolfo,,en,67.71.5.156,auguststorm@sympatico.ca,14474338,000000122337429,5,5,nothing,3
309559,05-JAN-12,04-JAN-12,Mahmoud,,fr,70.29.251.180,mamour@bell.net,14482308,000000122326085,5,3,"je ne sait pas.
il se produit quelque chose
que je n`avais pas avant les
fêtes. le technicien était parfait
dans ses explications",5
309560,05-JAN-12,03-JAN-12,Oscar,,en,70.49.176.53,don069@sympatico.ca,14461210,000000122288355,3,4,Less time on phone waiting for live body.,4
309561,05-JAN-12,04-JAN-12,Armando,,en,174.92.106.178,nlightn@sympatico.ca,14484042,000000122310496,5,5,n/a,5
309562,05-JAN-12,04-JAN-12,Gustavo,,en,70.51.222.225,david.kish@sympatico.ca,14476428,000000122310867,3,3,Better follow up. Was told that it would take up to 48 hours for a response to the problem.,4
309563,05-JAN-12,04-JAN-12,Jdey,,fr,70.55.133.159,stephaneferland.sico@sympatico.ca,14486898,000000122319769,5,5,,5
309564,05-JAN-12,04-JAN-12,Mohamed Amine,,fr,70.30.226.214,pierrede@sympatico.ca,14484754,000000122312517,4,4,rien !,4
309565,05-JAN-12,04-JAN-12,Brett,,en,76.65.6.56,cathy.allison@sympatico.ca,14475412,000000122326610,5,5,Nothing. Everything was perfect,5
309566,05-JAN-12,04-JAN-12,Rowena,,en,174.94.21.182,bhamou@sympatico.ca,14474740,000000122328922,4,4,If you have Vibe 16 in my area ,5
309567,05-JAN-12,04-JAN-12,Alfred,,en,69.158.92.108,mr_heller@sympatico.ca,14483656,000000122315663,5,5,,5
309568,05-JAN-12,04-JAN-12,Michael,,en,70.53.98.108,crain1@sympatico.ca,14476046,000000122327700,5,5,,5
309569,05-JAN-12,04-JAN-12,Balaji,,en,70.29.121.159,louise.pope@sympatico.ca,14481886,000000122316137,3,4,"PLEASE HIRE STAFF WHO  PASS A TEST TO SPEAK ENGLISH WITH cOMPETENCE AND cLARITY
",4
309570,05-JAN-12,04-JAN-12,Gattu,,en,69.156.93.198,jppeck@sympatico.ca,14480482,000000122336203,5,5,shorten menuto get to tecknical support,5
309571,05-JAN-12,04-JAN-12,Leslie,,en,70.24.168.167,a.dennis.whittaker@sympatico.ca,14473356,000000122316969,5,5,,5
309572,05-JAN-12,04-JAN-12,Alvin,,en,184.147.191.197,techjunk@sympatico.ca,14487342,000000122318099,3,3,give long time bell customers a reason to stay with bell. I was not informed that my internet package was no longer available and was changed without my knowledge. You would think that a long time customer would warrant a call to inform them of new features as well as providing incentives to stay with bell. ,3
309573,05-JAN-12,04-JAN-12,Marouen,,fr,70.51.176.145,frankfm@bell.net,14477932,000000122329979,5,5,,5
309574,05-JAN-12,04-JAN-12,Luis,,en,209.217.114.195,lysynski@sympatico.ca,14482088,000000122336192,4,4,explanation of fault would be helpful in the event that if it occurs again I can resolve it on my own,4
309575,05-JAN-12,04-JAN-12,Joseph,,en,76.69.205.143,leisaandbryan@sympatico.ca,14481488,000000122317134,5,5,Advise that TV would not be on the summary on autoconfirmation email.,5
309576,05-JAN-12,23-DEC-11,Kayla,,en,184.147.61.69,ron_montgomery@sympatico.ca,14346568,000000122082905,4,1,"Kayla was helpful, however, her effort to correct the problem discount issue was not followed up or completed as promised by the billing dept.",3
309577,05-JAN-12,04-JAN-12,Wafa,,fr,67.68.182.13,janinerichard@sympatico.ca,14479628,000000122310916,5,5,,5
309578,05-JAN-12,04-JAN-12,Max,,en,64.229.103.60,gowji@sympatico.ca,14478570,000000122316626,5,5,"The person on Jan.4, was prompt and courteous.The person the week before (Dec. 28) gave me misinformation, so I was without e-mail service for one week. After my account was frozen because of a virus, they told me they would call me, but no one did",3
309579,05-JAN-12,04-JAN-12,Richard,,en,70.27.195.243,frederick.howard-smit@sympatico.ca,14477966,000000122317730,5,5,I think you resolved my problems completley.,5
309580,05-JAN-12,04-JAN-12,Melvin,,en,207.164.79.105,browns2@sympatico.ca,14475072,000000122310780,1,1,Fix the problem! Still not fixed. ,1
309581,05-JAN-12,04-JAN-12,Alfredo,,en,70.29.66.94,tinobottos@sympatico.ca,14487586,000000122335470,5,5,"I was on hold too long before connecting with Alfredo.
Alfredo was wonderful--patient,caring and very competent",5
309582,05-JAN-12,04-JAN-12,Rudolf,,en,70.48.41.26,endofthelane@sympatico.ca,14477414,000000122331716,5,5,nothing,5
309583,05-JAN-12,04-JAN-12,Emmanuel,,en,70.30.72.100,thewoods45@sympatico.ca,14487518,000000122312761,5,5,an explanation as to why this happened so we could try to avoid it in future,5
309584,05-JAN-12,29-DEC-11,Stephane,,fr,69.157.133.134,marc-andre2@sympatico.ca,14411864,000000122211416,5,5,parfait,3
309585,05-JAN-12,04-JAN-12,David,,en,70.51.52.239,brian56d@sympatico.ca,14475016,000000122323135,5,5,can think of nothing the agent was knowledgeable and extremely helpful,5
309586,05-JAN-12,04-JAN-12,Mustapha,,fr,184.145.169.85,therese.guilmaine@sympatico.ca,14487494,000000122313735,4,,je n'ai plus très confiance en votre manière de faire et ce n'est pas la faute de Mustapha si j'ai l'impression de me faire avoir.Thérèse Guilmaine,3
309587,05-JAN-12,04-JAN-12,Saleh,,fr,69.157.230.161,mlviau@sympatico.ca,14483460,000000122325495,5,5,installation de la fibre optique,5
309588,05-JAN-12,04-JAN-12,Yassine,,fr,70.29.137.221,julienne.bouchard@sympatico.ca,14480608,000000122328816,4,4,,5
309589,05-JAN-12,04-JAN-12,Hedi Sadek,,fr,65.95.75.230,anne-marie.mailhot@sympatico.ca,14474108,000000122312427,3,3,,3
310133,03-JAN-12,02-JAN-12,Nix,,en,70.27.126.227,princess.alexander@sympatico.ca,14453656,000000122263488,5,5,I had to speak to multiple representatives to address my concerns. Still not sure I got the best possible offerings esp given that it is only when I pushed that discounted options alternative were mentioned. ,5
310134,03-JAN-12,02-JAN-12,Yves,,en,70.50.131.238,bholmes001@sympatico.ca,14444702,000000122273057,4,4,protect me from my self,4
310135,03-JAN-12,02-JAN-12,Rajesh Kumar,,en,64.231.133.17,parle.ew30@bell.net,14453196,000000122261168,4,4, For Once i felt i had received More tha enough Expert Asistance to have fixed the Problem Time will Tell i am not a Great Fan of Live Mail!!!!???,4
310136,03-JAN-12,02-JAN-12,Denis,,en,69.196.128.203,ntzoulas@sympatico.ca,14452986,000000122266928,5,5,"Since the email I received regarding the changes to my service was confusing, it would have been better had I remained on the phone with Denis until I had had the chance to review that email with him. It would have obviated the need to call back. Perhaps this is something that can be considered in the future.",4
310137,03-JAN-12,02-JAN-12,Hugo,,en,70.49.243.181,vgmusic@sympatico.ca,14456438,000000122276153,3,3,credit my account for disrupted service,3
310138,03-JAN-12,02-JAN-12,Imen,,fr,76.64.250.153,jean323@sympatico.ca,14449236,000000122260800,4,2,,4
310139,03-JAN-12,02-JAN-12,Noureddine,,fr,65.94.161.44,jdlaurin@sympatico.ca,14449202,000000122279792,2,1,parler à quelqun de ma LANGE,3
310140,03-JAN-12,02-JAN-12,Hency,,en,69.157.122.53,pandpgordon@bell.net,14453172,000000122267412,5,5,Hency was excellent she could not have done any better she was very patient and thorough. I was very pleased.,5
310141,03-JAN-12,23-DEC-11,Bismiya,,en,70.31.102.231,ggibbons@sympatico.ca,14341172,000000122086115,1,1,They could have asked or did a search to see if there were any answers...could tell they did not as ask them to and they did not go away to find out anything.,1
310142,03-JAN-12,02-JAN-12,Vidya,,en,70.54.80.125,andrew.ross2@sympatico.ca,14444020,000000122257792,5,5,,4
310143,04-JAN-12,03-JAN-12,Lukasz,,en,74.12.48.91,tim.hennigar@sympatico.ca,14471848,000000122296722,4,4,stop trying to sell me your crap products (routers - in particular),3
310144,04-JAN-12,03-JAN-12,Erika,,en,206.53.153.168,chris.gougeon@bell.net,14459936,000000122303934,1,1,"Asked to have E-mails stopped, yet received one this morning. Will not be renewing my contract. ",2
310145,04-JAN-12,03-JAN-12,Roberto,,en,174.93.164.80,campsuzanne@sympatico.ca,14459514,000000122302296,5,5,"I cannot think of anything. Roberto, the technician, was excellent.",5
310146,04-JAN-12,03-JAN-12,Edward,,en,209.5.122.20,ian.kearvell@sympatico.ca,14463278,000000122302054,3,1,"I reported the initial problem on Friday Dec 30th via chat. I waited till Tuesday Jan 3rd to call back for a status update figuring you didn't work over the holidays, only to be told you had no record of my chat on Friday! On Tuesday at lunch, the tech told me I had to be home to open the ticket because I wasn't in front of my modem even though I told him the DSL light is completely off and I even tried a spare modem. Once home, I called back on Tuesday evening and the tech said he could fix it from there. He came back 5 minutes later only to tell me he couldn't work on it because there was already someone working on it! Today is my 7th day without service! It wasn't Edwards fault. He did try to help me but your system wouldn't let him.",1
310147,04-JAN-12,03-JAN-12,Salvador,,en,207.236.7.130,stewartma724@sympatico.ca,14471294,000000122301603,3,1,You could have solved my problem of not having internet access.,3
310148,04-JAN-12,03-JAN-12,Partha,,en,64.26.156.124,matrx88@sympatico.ca,14467116,000000122306123,4,2,I wish I could of had the option to go pick up the power adapter for my modem at a Bell Store near me instead of waiting for it to be shipped and wait 2-3 days.,4
310149,04-JAN-12,02-JAN-12,Sourour,,fr,174.89.231.49,francinefilion@sympatico.ca,14447558,000000122270282,4,5,Je fus étonnée de recevoir ma facturation sans l'item du modem enlevé. Mais tout s'est réglé avec un autre appel.  Merci! pour tout.,5
310150,04-JAN-12,02-JAN-12,Eliena,,en,70.54.130.168,sdorencz@sympatico.ca,14454925,000000122273791,5,5,it is very good everythings,5
310151,04-JAN-12,04-JAN-12,Hugo,,en,184.147.119.201,mert35@sympatico.ca,14467414,000000122309184,5,5,"Not a thing!  Most HELPFUL TECH I have ever acknowledged, so professional, so efficient. I am overly pleased with his performance. All was commendable. He is an asset to your organization. Definitely a keeper!!!!!!!!! You need more Techs like him, ones with great work ethics!",5
310152,04-JAN-12,03-JAN-12,Sumithra,,en,76.64.104.200,de.fraser2011@bell.net,14460794,000000122285815,5,5,,5
310153,04-JAN-12,03-JAN-12,Tshering,,en,76.64.104.200,de.fraser2011@bell.net,14460796,000000122282235,3,1,,3
310154,04-JAN-12,29-DEC-11,Alexandra,,en,209.47.87.129,synovaramroop1@sympatico.ca,14416550,000000122211633,5,5,nothing,5
310155,04-JAN-12,02-JAN-12,Padmanaban,,en,76.64.15.236,akulka_78@bell.net,14443700,000000122265408,5,5,,5
310156,04-JAN-12,03-JAN-12,Dhanasekar,,en,70.24.208.121,garth.ryan004@sympatico.ca,14462276,000000122304630,5,5,,5
310157,04-JAN-12,03-JAN-12,Tarek,,fr,67.71.76.21,lisecloutier@bell.net,14466058,000000122301118,5,5,,5
310158,04-JAN-12,03-JAN-12,Preethi,,en,174.89.58.203,alan.blackman@sympatico.ca,14457782,000000122286237,3,4,"First two agents could not help. Third agent did help, then forwarded me through to someone at Bell Mobility who was able to completely resolve",4
310159,04-JAN-12,03-JAN-12,Zaccheus,,en,174.89.65.101,jmutuchky@bell.net,14464314,000000122308003,4,3,,5
310160,04-JAN-12,03-JAN-12,Med Ramzi,,en,70.29.65.31,bernd.d.loosen@sympatico.ca,14458794,000000122301908,5,4,,5
310161,04-JAN-12,03-JAN-12,Ashok,,en,184.148.114.233,jabjoke@sympatico.ca,14463534,000000122302172,4,4,"I understand that call centres are busy at times , but getting through faster would be nice",4
310162,04-JAN-12,03-JAN-12,Chad,,en,174.94.27.226,trudy.book@sympatico.ca,14472074,000000122307237,5,5,"nothing that i can think of
",4
310163,04-JAN-12,03-JAN-12,Bismiya,,en,184.146.128.14,susan.butts025@sympatico.ca,14471402,000000122286629,5,4,,5
310164,04-JAN-12,03-JAN-12,John,,en,50.100.150.240,newmans963@bell.net,14468244,000000122290523,5,5,,4
310165,04-JAN-12,03-JAN-12,Janice,,en,76.69.53.27,yazarket@bell.net,14472720,000000122292288,5,5,Hung on for nearly 30 min. for a contact.   At first reached the wrong dept.,5
310166,05-JAN-12,02-JAN-12,Charles,,en,174.95.204.246,smkoziak@sympatico.ca,14455298,000000122266852,5,5,,5
310167,03-JAN-12,03-JAN-12,Nelson,,en,70.52.156.120,rb0473@sympatico.ca,14453926,000000122280479,5,5,,5
310168,04-JAN-12,29-DEC-11,Cindy,,en,70.49.208.230,lubahenderson@sympatico.ca,14411506,000000122210888,1,1,Cindy did not understand at all the system. She answere incorrectly I found out elsewhere what the answer was.,1
310169,04-JAN-12,03-JAN-12,Alejandro,,en,65.94.247.27,rjuskow@sympatico.ca,14469762,000000122301351,5,4,could have done it right the first time.,4
310170,04-JAN-12,03-JAN-12,Natalia,,fr,74.15.235.249,vickyl5@sympatico.ca,14472268,000000122290432,5,5,,5
310669,03-JAN-12,02-JAN-12,Daniel,,en,70.50.6.237,wickedwicks@sympatico.ca,14456670,000000122278561,5,5,"Nothing at all ! 
Daniel agent # xx620 or 474469 was very efficient and accomodating in resolving my configuration problem. He took the time to investigate the issue and called back to fix it. At the time he called back i was not available to talk so he then called back in 15 mins. I am very impressed with his dedication. We then resolved the problem and i am up and running again! Thanks again Daniel  ",5
310670,03-JAN-12,02-JAN-12,Charles,,en,69.196.128.203,ntzoulas@sympatico.ca,14452984,000000122269114,4,2,"The email about my recent changes was explained to me well. However, my concern (about receiving the Bell bundle discount) was unable to be answered definitively. I must check my next bill, and call back if I don't see the discount applied. Although I do not think this is Charles' fault, it seems backwards to me that I have to monitor to ensure the discount I'm entitled to is applied, rather than Bell ensuring same. ",3
310671,03-JAN-12,02-JAN-12,Brett,,en,70.49.135.236,holzmarg@sympatico.ca,14448566,000000122271935,4,4,,5
310672,03-JAN-12,02-JAN-12,Mohamed,,fr,76.71.169.141,lakers@sympatico.ca,14450604,000000122277073,5,5,"Voir à établir un plan d'action pour s'assurer que votre clientèle aient une mise à jour sur les modems au 3 ou 5 ans environ, pour s'assurer d'avoir le maximum de rendement. J'ai un modem de plus de 10 ans qu'il faut changer, problème de connection intermittent, si Bell aurait envoyer un simple courriel pour me spécifier que mes équipements internet doivent être renouveler pour une mise à jour sa aurait surement éviter cet inconvénient.    

Merci",4
310673,03-JAN-12,02-JAN-12,Christine,,en,174.93.113.102,mlbagel@sympatico.ca,14452376,000000122274315,5,5,Nothing I can think of.,4
310674,03-JAN-12,02-JAN-12,Souihi,,en,184.145.211.147,sandrociccotosto@sympatico.ca,14454798,000000122278817,4,4,well my problem is still there but she told me it would be intermitiate. but i'd like to know how long this is going to last,5
310675,03-JAN-12,01-JAN-12,Abid,,en,70.26.0.96,patricia.hamilton3@sympatico.ca,14441798,000000122250658,5,5,Nothing.,5
310676,03-JAN-12,02-JAN-12,Ayesha,,en,72.38.8.201,monica.rose@sympatico.ca,14452476,000000122263806,5,5,Using a cell phone for text message with the verification code is not always possible.,4
310677,03-JAN-12,02-JAN-12,Elijah,,en,69.156.99.219,dumddummajo@sympatico.ca,14446896,000000122279391,4,4,"none, it was my own misunderstanding.",5
310678,03-JAN-12,16-DEC-11,Mario,,en,76.64.141.117,lhucal@sympatico.ca,14274274,000000121937992,5,5,Your Philippines and Indian call centers need better training.  They upgraded my internet but did not tell me I was getting a new wireless modum.  The main office has my internet on the wrong number.  This has never been fixed.  The directions to set up the wireless was not correctly done with the first service call.  This call correctly helped set up the security codes.,4
310679,03-JAN-12,02-JAN-12,Selim,,fr,174.89.249.46,gauthier-levesque@bell.net,14447846,000000122263871,5,5,...ça ne concerne pas ce service!,4
310680,03-JAN-12,02-JAN-12,Prem,,en,65.95.101.85,a.mckeigan@sympatico.ca,14443424,000000122257842,5,5,,5
310681,03-JAN-12,01-JAN-12,Ashwini,,en,70.51.54.172,grantross@sympatico.ca,14440220,000000122254701,5,5,,4
310682,03-JAN-12,02-JAN-12,Ben,,en,208.47.199.131,bill.hazlewood@sympatico.ca,14444716,000000122268337,5,4,,4
310683,03-JAN-12,02-JAN-12,Khan,,en,70.26.146.154,dave_scott@sympatico.ca,14446262,000000122264311,5,4,,5
310684,03-JAN-12,02-JAN-12,Uzair,,en,50.101.88.65,idalong@sympatico.ca,14448702,000000122259124,3,4,"The lady Bell Rep was very helpful in getting me to move the DSL line to another jack and in deciding that the was quite possibly the jack because the Internet was now working from that jack. I assume Uzair was the male Bell Rep that I had trouble understanding and the first Bell Rep I talked to on Monday (survey shows 10:29 and 10:39 as times I was talking to the Bell Reps) therefore this survey is for 10:39 call. I did previously answer the survey for the 10:29 call)
",4
310685,03-JAN-12,30-DEC-11,Temsu,,en,138.34.6.2,joberholtzer@sympatico.ca,14423934,000000122221827,2,1,"my service call was a waste of time!!!!  I spent 30 minutes on hold, to get a customer service rep, that couldn't help me with anything and then I get passed along to a line testing customer support person.  after they tested my line at least 3 or 4 times, did they set-up an appointment for the technician to come the next day.    Thankfully the techician knew what he was doing and he had me back up and running with a new modem in less than hour!",1
310686,03-JAN-12,02-JAN-12,John,,en,184.144.135.104,sboucher6@sympatico.ca,14454878,000000122272760,2,1,"For some reason someone at Bell opened a second internet at my home address, really confusing since I have lived here for over 6 years and only suppose to have one internet per phone numbers, been having issues for quite some time and everytime i call I get different answers and no resolutions. Have talked to about over a dozen people and still no running internet but am charged for service. After second call last night was told it will be resolved on Tuesday at midnight. Also would like to point out, each person they resolved the issues, they all different answers and I still mine and your time to get the error resolved. ",2
310687,03-JAN-12,02-JAN-12,Priyanka,,en,76.65.171.253,roberthenderson@sympatico.ca,14454304,000000122272680,4,4,explain why our email was not working,5
310688,03-JAN-12,01-JAN-12,Pamela,,en,70.24.105.26,brobitaille2@sympatico.ca,14439212,000000122253153,5,5,nothing thanks for your help Rick was great in fixing my problem and very professional   Way to go bell!!,5
310689,03-JAN-12,02-JAN-12,Frank,,en,64.231.6.183,james.fulcher@sympatico.ca,14449002,000000122278428,5,5,Reduce the numerous steps in the telephone menu to reach a technical assistant.,5
310690,03-JAN-12,28-DEC-11,Marouen,,fr,184.147.255.27,sergegarceau@sympatico.ca,14400360,000000122174947,4,4,,4
310691,03-JAN-12,02-JAN-12,Cathrine,,en,184.146.116.149,benson.chiu@sympatico.ca,14444646,000000122278544,4,4,,4
310692,03-JAN-12,02-JAN-12,Med Mehrez,,fr,76.67.197.184,ccassanne@sympatico.ca,14445360,000000122276605,5,5,tout était parfait,5
310693,03-JAN-12,02-JAN-12,Oscar,,en,184.147.206.147,galaxy_al@sympatico.ca,14447778,000000122279095,5,5,Nothing,5
310694,03-JAN-12,02-JAN-12,Nischal,,en,70.29.109.121,inver@sympatico.ca,14448774,000000122276815,5,5,,5
310695,03-JAN-12,19-DEC-11,Tom,,en,174.92.120.144,carolsimoneau@sympatico.ca,14297700,000000121989370,5,4,Nothing,5
310696,03-JAN-12,02-JAN-12,Mohamed Nidhal,,fr,70.51.203.179,cloutier.michel@sympatico.ca,14445752,000000122260513,4,4,"La réinstallation de L'internet a été fait dans un delai d'environ 12 heures, alors que sur le message, il était mention que dès que nous avions parlé avec un représentant et débrancher le modem, ca prendrait environ 30 secondes, il a fallu attendre toute une longue période.",4
311096,04-JAN-12,12-DEC-11,Ahmed Ramy,,fr,70.48.94.228,cynmartin@sympatico.ca,14218088,000000121837303,1,1,je ne comprends pas le sfrais d'utilisation d'internet. Il devrait y avoir une façon de savoir ce qui sera facturé. Ces frais sont frustrants car on ne peut les prévoir et l'agent ne pouvait me les expliquer.,1
311097,04-JAN-12,02-JAN-12,Luis,,en,74.15.54.47,mryval@sympatico.ca,14452582,000000122276193,5,5,,5
311098,04-JAN-12,03-JAN-12,Priyanka,,en,174.93.32.234,lynn.jim.burke@sympatico.ca,14466450,000000122301774,3,2,"1. Problem persisted next day;
2. No explanation as to source of issue;
3. Language clarity from your people;",3
311099,04-JAN-12,03-JAN-12,Mohamed Nidhal,,fr,74.15.215.164,carolerobert40@sympatico.ca,14459604,000000122297472,5,5,je crois que tout a ete fait,5
311100,04-JAN-12,03-JAN-12,Edwin,,en,184.144.44.211,jasonwilliam1@bell.net,14463778,000000122287718,,4,"The representative was the fourth one I had dealt with in the space of a week. He was the only one who knew what he was doing, so, I recommend you promote him fast! Due to the recent difficulties in getting my internet service restored after a 6 day interruption, including dealing with your feckless executive office, I cancelled my Bell Services. But not because of this most recent call. Promote that man!",1
311101,04-JAN-12,03-JAN-12,Med Wassim,,fr,174.92.241.14,normor@sympatico.ca,14468384,000000122294386,4,4,moins d'attente.,4
311102,04-JAN-12,03-JAN-12,Imran,,en,184.147.125.35,kpitkin@sympatico.ca,14465406,000000122297528,1,1,I am not getting any email in my Outlook Express.  I was getting some before I called yesterday,2
311103,04-JAN-12,03-JAN-12,Med Jamel,,fr,70.55.206.99,dfortier007@sympatico.ca,14460982,000000122298599,4,5,,4
311104,04-JAN-12,03-JAN-12,Jewelle,,en,174.93.86.103,r.ocampo@sympatico.ca,14469294,000000122300008,5,5,,5
311105,04-JAN-12,03-JAN-12,Ousmane,,en,174.93.86.103,r.ocampo@sympatico.ca,14469292,000000122298918,5,5,improve hold waiting time,5
311106,04-JAN-12,03-JAN-12,Mohammed,,en,174.92.61.64,serdel@sympatico.ca,14470616,000000122291738,5,5,,5
311107,04-JAN-12,29-DEC-11,Jamila,,fr,174.92.236.178,suzannebrie@sympatico.ca,14416476,000000122194187,4,4,,2
311108,04-JAN-12,03-JAN-12,Edward,,en,50.100.37.174,ruthandbrian@sympatico.ca,14470156,000000122286368,4,4,Continue with the results of the fix.  When we were done the speed for downloading was 5.59mps now it is down to 3.47 and the upload speed was 675 is now down to 619.  If I am only going to get half the performance I pay for I think I should only pay half of what I pay.  Do you agree?  Perhaps someone could look at permanently fixing this down loading speed problem.  Mr. Watson let me know what you think I should do about paying only half my bill.,2
311109,04-JAN-12,03-JAN-12,Ever,,en,65.94.121.47,jhunter11@bell.net,14464160,000000122300879,4,4,I had trouble understanding the representative's accent at times and had to ask him to repeat his instructions several times. He was very patient however. ,4
311110,04-JAN-12,03-JAN-12,Rodolfo,,en,174.88.169.190,scrabbe@sympatico.ca,14470540,000000122298723,5,5,Nothing - everything was handles very well. ,5
311111,04-JAN-12,01-JAN-12,Asir raja,,en,50.101.251.32,middy72@sympatico.ca,14441470,000000122253312,4,5,Nothing that I can Think of!,5
311112,04-JAN-12,03-JAN-12,Alex,,en,70.49.246.197,4pitchersinpet@sympatico.ca,14457086,000000122292003,5,5,"The wait time was a little long but given the holiday etc, not too bad",5
311113,04-JAN-12,02-JAN-12,Nikitha,,en,184.145.129.123,tdj3@sympatico.ca,14455870,000000122264742,5,5,nothing,5
311114,04-JAN-12,03-JAN-12,Oliver,,en,174.88.170.55,don.mcfadyen@sympatico.ca,14461202,000000122302328,4,2,"I was at a Bell Store when the original call was made.  Because I did not have access to my computer at the time, I had to hang up and call back from home.
",5
311115,04-JAN-12,03-JAN-12,Sami,,fr,174.93.191.214,ri-bou@sympatico.ca,14469614,000000122307916,3,4,Avoir quelqu'un avec un accent québécois serait plus apprécier.,3
311116,04-JAN-12,02-JAN-12,Madhu,,en,64.231.138.196,margycb@sympatico.ca,14451554,000000122265017,5,5,You did everything well!,5
311117,04-JAN-12,03-JAN-12,Chenrup,,en,174.88.170.55,don.mcfadyen@sympatico.ca,14461204,000000122290064,5,5,"Next time I telephone your company I would appreciate speaking to someone who can speak a version of the King's English that I can understand!!!
Perhaps you can get back to me on this and also, despite two calls to your 'Chat Room' and two telephone calls no one has yet to inform me as to why my account was locked out in the first place!!!",5
311118,04-JAN-12,03-JAN-12,Noureddine,,fr,76.65.165.206,famille.francoeur@sympatico.ca,14461830,000000122285013,5,4,"C'était la 3e fois, que je téléphonais
pour ce problème, 
Monsieur Nourredine a été très patient
et gentil!
j'espère que ce sera réglé!
Je pensais sérieusement à Vidéotron!
Malgré ma fidélité à Bell!
MERCI!
",4
311119,04-JAN-12,03-JAN-12,Farhana,,en,184.148.137.62,alan.hanks@sympatico.ca,14457784,000000122301959,4,5,,5
311120,04-JAN-12,03-JAN-12,Sabrine,,fr,70.53.147.5,richard.moreau@sympatico.ca,14469636,000000122287312,5,5,,5
311121,04-JAN-12,03-JAN-12,Pascal,,fr,70.53.147.5,richard.moreau@sympatico.ca,14469638,000000122295365,5,5,S'assurer d'implater FIBE le plus rapidement possible dans mon secteur...  Merci.,5
311122,04-JAN-12,03-JAN-12,Felix,,en,67.70.92.251,dorisharry@bell.net,14461250,000000122290710,5,5,?,5
309590,03-JAN-12,02-JAN-12,Aqeel,,en,65.94.98.217,judy.young2@sympatico.ca,14449920,000000122266807,4,4,,5
309591,03-JAN-12,02-JAN-12,Jhon,,en,69.158.94.188,sgasner@sympatico.ca,14455000,000000122269235,5,4,,4
309592,03-JAN-12,02-JAN-12,Melvin,,en,69.158.90.122,dlc50@bell.net,14446630,000000122259901,4,4,nothing,5
309593,03-JAN-12,01-JAN-12,Bob,,en,70.26.3.190,gillreilly@sympatico.ca,14440144,000000122254270,5,5,,4
309594,03-JAN-12,02-JAN-12,Janice,,en,70.48.164.167,stevekath@sympatico.ca,14455558,000000122274239,4,4,It made me extremely unhappy that Bell had no problem selling me product (bell bundle) but would not allow me to cancel.  Apparently bill is my husband's name.  Baffled that you will allow me to purchase but not cancel.,2
309595,03-JAN-12,02-JAN-12,Oscar Ernesto,,en,74.12.145.89,raymond.laroche016@sympatico.ca,14453902,000000122275004,4,5,nothing,5
309596,03-JAN-12,02-JAN-12,Felix,,en,69.156.155.79,bkcalarco@sympatico.ca,14444760,000000122258217,5,5,at times it was difficult to hear Felix,4
309597,03-JAN-12,30-DEC-11,Lukasz,,en,209.250.191.186,blackwolfstudio@sympatico.ca,14419410,000000122234916,4,4,,5
309598,03-JAN-12,02-JAN-12,Yves,,en,76.69.29.195,dawn.telfer@sympatico.ca,14446298,000000122270810,3,4,My problem was not very complicated but I was encouraged to try some very technical solutions before I re-explained my issue and was given a very simple solution.  The result was what I needed but the process took longer than necessary.,4
309599,03-JAN-12,02-JAN-12,Kevin,,en,174.91.6.130,leunissen.boucher@sympatico.ca,14450838,000000122277417,5,5,,5
309600,03-JAN-12,02-JAN-12,Juliio,,en,69.157.124.176,vcanestraro@sympatico.ca,14456396,000000122276719,5,4,had a good experience!,5
309601,03-JAN-12,18-DEC-11,Andy,,en,70.50.193.249,amughal@sympatico.ca,14288728,000000121974287,4,5,,5
309602,03-JAN-12,02-JAN-12,Med Anis,,fr,69.157.57.191,andremouton@bell.net,14444004,000000122272896,5,5,Rien de plus,5
309603,03-JAN-12,02-JAN-12,Mohamed Abdelkader,,fr,174.93.243.225,clairebeaulac@sympatico.ca,14445660,000000122265163,5,5,,5
309604,03-JAN-12,01-JAN-12,Sajid,,en,174.89.30.66,jalongo@bell.net,14440474,000000122253316,5,5,,5
309605,03-JAN-12,02-JAN-12,Manuel,,en,174.93.46.83,lance261@bell.net,14450626,000000122258128,4,4,,4
309606,03-JAN-12,02-JAN-12,Jose,,en,174.93.46.83,lance261@bell.net,14450628,000000122258231,4,4,,4
309607,03-JAN-12,02-JAN-12,Wissem,,fr,174.88.176.159,d___thibault@sympatico.ca,14446062,000000122274429,1,1,"Moins d,arogance du préposé. Plus d'écoute du besoin exprimé.",3
309608,03-JAN-12,02-JAN-12,Sajid,,en,70.52.142.236,makayd@bell.net,14451418,000000122261943,5,3,I needed the c in my name for my email but they said they couldnt do it.,5
309609,03-JAN-12,03-JAN-12,Mindy,,en,67.71.3.140,dtvanstone@sympatico.ca,14446882,000000122280779,4,4,Explain what was being done - although I realize that this would take more of the representative's time.,5
309610,03-JAN-12,02-JAN-12,Tim,,en,174.91.61.114,snemet@bell.net,14455324,000000122277471,5,4,,5
309611,03-JAN-12,02-JAN-12,Abderrahmen,,fr,69.159.136.80,ym.ct@bell.net,14456838,000000122270370,1,1,"que le préposé s'occupe de m'envoyer un technicien pour finir l,installation correctement.quant j'étais avec videotron..quant le technicien a fait l'installation...il a quiter et tout fonctionnait tres bien.avec bell,il faut que je téléphone ,a plusieurs reprises car tout fonc tout croche,internet pas configurer,pas les bon terminal installer,l,aficheur sur la tv ne fonc pas....le préposer a la clientele m'a dit de m'acheter une switch et ca coute pas cher...de la poser moi meme et ca devrait marcher....c'est incroyable de faire ca a un client qui vous a pris 5 ans a revenir avec vous.a tout les appels que je place chez vous,j'attend 30 mins sur la ligne.on me dit que je suis pas a la bonne place car il ne font pas d'internet.AUCUN TRANSFERT IL FAUT QUE JE RETÉLÉPHONE et encore min 30 minutes d,attente...on se fou du service a la clientele.Soyez-assuré que notre association ne durera pas longtemps.ca fait que 2 semaines que j'ai changer avec bell.et j'ai 9 téléphones de service...IMCROYABLE.",2
309612,03-JAN-12,02-JAN-12,Radhia,,fr,70.30.181.247,martin.roy34@sympatico.ca,14451750,000000122269382,4,4,,3
309613,03-JAN-12,02-JAN-12,William,,en,174.89.195.134,tedmyers@sympatico.ca,14455892,000000122272631,5,5,"nothing, William (#610402) was extremely acommodating, courteous, pleasant and knowledgeable. He went out of his way to correct my problem quickly.  He is definately an asset to you company.  I would have preferred my call being taken care of in Canada as apposed to South America but time was of the essence to get me back up and running properly.  ",5
309614,03-JAN-12,02-JAN-12,Walter,,en,184.147.120.126,jay.lush@bell.net,14449114,000000122277486,5,4,"I notice that when I have a positive experience I get these surveys to fill out right away but the dozens of times I have had horrible experiences dealing with Bell, not one time did I get a survey. I was really happy with Walters service on this call it's the only reason I took the time to respond.",2
309615,03-JAN-12,02-JAN-12,Med Amine,,fr,70.49.67.194,Otmani_Youcef@sympatico.ca,14443322,000000122275589,4,4,activer la fibre,4
309616,03-JAN-12,27-DEC-11,Oscar,,en,70.27.189.109,hubert_filion@sympatico.ca,14378292,000000122159167,4,4,little,5
309617,05-JAN-12,04-JAN-12,Radhika,,en,76.70.114.253,andy.mark@sympatico.ca,14474036,000000122316361,4,4,"I'm pleased Radhika advised me that there was a conflict with Bell Security and Internet Explorer 9 which caused a ticking sound on my notebook.  The previous advisor did not advise me of this conflict and it resulted in me replacing my harddrive as I thought it was a problem with my harddrive.  This caused me significant cost and inconvenience which I'm not too happy about.  Radhika spent the time to properly set up the internet security and replaced Internet Explorer 9 with Internet Explorer 8.  Please ensure your products are up to date with the latest and frequently used technology.  It's embarassing that a technology company is not up to date with a commonly used technology.  However, I do enjoy the ability to speak to a representative to resolve any computer issues.",4
309618,05-JAN-12,02-JAN-12,Luis,,en,69.159.45.20,billnelson@sympatico.ca,14444726,000000122270856,5,5,,5
309619,05-JAN-12,29-DEC-11,Badreddine,,fr,70.49.79.167,pierrehibou@sympatico.ca,14414058,000000122189336,2,1,me référer à un tech de niveau supérieur puisque le premier n'avait pas accès à toutes les commandes nécessaires pour régler mon problème.,4
309620,05-JAN-12,02-JAN-12,Mike,,en,64.231.19.180,j.sturrup@sympatico.ca,14448908,000000122270657,4,4,"solved it the first time I called :-)

re the question below, whether or not I recommend Bell to anyone would never be dependent on a single customer service experience",3
310171,04-JAN-12,03-JAN-12,Yassine,,fr,70.30.222.164,denis.godin2@sympatico.ca,14460874,000000122301591,5,5,Très bien fait et personne qui m'a répondu à été très compétente et compréhensive,5
310172,04-JAN-12,03-JAN-12,Arbi,,fr,70.26.208.31,jappe@sympatico.ca,14463738,000000122293337,5,4,,5
310173,04-JAN-12,03-JAN-12,Chamseddine,,fr,76.68.155.34,georgeshabib@bell.net,14462396,000000122299073,5,5,,5
310174,04-JAN-12,02-JAN-12,Pavan,,en,64.228.148.90,shirley.lewis2@sympatico.ca,14455138,000000122257752,4,4,Nothing.  I explained I am in the middle of a medical crisis and need the phone service and your people put a rush on this and were extremely co-operative and helpful.  Thank you all very much.,5
310175,04-JAN-12,03-JAN-12,Luis,,en,70.49.157.248,jknott@sympatico.ca,14464256,000000122285668,5,5,,5
310176,04-JAN-12,03-JAN-12,Daniel,,fr,69.156.202.249,annieheroux@sympatico.ca,14458180,000000122292998,5,5,"Réduire temps d'attente, plus de 15 minutes",5
310177,04-JAN-12,03-JAN-12,Dheeraj,,en,174.92.142.113,betbill@sympatico.ca,14458824,000000122303468,5,5,"I can't think of anything negative.
The representative was excellent.  I could understand his ENGLISH,  sometimes you are unable to understand.",4
310178,04-JAN-12,03-JAN-12,Elyes,,fr,70.55.118.111,lamonjac@sympatico.ca,14465580,000000122294255,5,5,,5
310179,04-JAN-12,03-JAN-12,Kamel,,en,70.26.149.127,chargercb17@sympatico.ca,14459818,000000122290910,4,4,,5
310180,04-JAN-12,03-JAN-12,Abdulkarim,,fr,174.95.233.106,jean-yves.dallaire@sympatico.ca,14463906,000000122283244,4,4,"Le temps de réponce 20 minute c'est trop
merci.",4
310181,04-JAN-12,03-JAN-12,Reshma,,en,209.5.7.6,dreamacres@bell.net,14461324,000000122302413,1,1,solve the issue,2
310182,04-JAN-12,03-JAN-12,Leslie,,en,67.68.52.29,mekellie@sympatico.ca,14467328,000000122285479,1,1,Clarify my status with Bell Secutity,
310183,04-JAN-12,03-JAN-12,Danny,,en,69.158.39.221,kwnightwalker@bell.net,14465470,000000122297194,1,1,"I think the person, i was dealing with was at the end of their shift as it seem they where not really able to help out what so ever and said they would call back tomorrow....it was useless.",3
310184,04-JAN-12,02-JAN-12,Ahmednur,,en,129.42.208.179,cedrick.gibson@sympatico.ca,14445398,000000122272099,1,1,customer care rep would listen to my problem,3
310185,04-JAN-12,03-JAN-12,Cesilia,,en,70.26.2.18,jacin@bell.net,14463540,000000122291856,3,4,"If the 1st level technical support can't resolve the issue after 20 min., then let me speak to the 2nd level technical support. I spent 50 min waiting for the 1st level support person to try and resolve the issue, when they were unsuccessful I had to request to be transferred to the 2nd level tech support and it only took him 15 min. to resolve it...",4
310186,04-JAN-12,03-JAN-12,Denys,,en,65.92.196.148,winklermorens@sympatico.ca,14472534,000000122281495,3,4,It took 56 minutes to complete what ended up being a very simple connection issue. More people trained in Mac computers would help.,3
310187,04-JAN-12,03-JAN-12,Danny,,en,206.172.134.66,cseorgfarm@sympatico.ca,14460314,000000122282736,5,5,,5
310188,04-JAN-12,03-JAN-12,Imen,,fr,174.93.199.144,irisbabic@sympatico.ca,14463408,000000122283413,3,3,"Mot de passe ordinateur principal versus pc,ipad,iphone est t'il pareil?",4
310189,04-JAN-12,03-JAN-12,Janice,,en,65.94.56.17,tsbondy@sympatico.ca,14472080,000000122301101,4,4,,4
310190,04-JAN-12,03-JAN-12,Gopi,,en,69.159.5.124,wolfmax@sympatico.ca,14472590,000000122302382,4,4,language could have been clearer,4
310191,04-JAN-12,03-JAN-12,Sana,,fr,174.94.75.61,j.gerome@sympatico.ca,14463478,000000122287577,4,4,"C'est la deuxième fois qu'un réparateur vient chez moi pour le même problème, le premier n'a résolu le problème qu'en parti, le même trouble est revenu, c'est le réparateur, celui là compétent qui a trouvé le problème, vous devriez mieux prendre le temps nécessaire pour mieux entrainé vos réparateurs.",4
310192,04-JAN-12,03-JAN-12,Marta,,en,174.95.209.12,mlblack@bell.net,14467794,000000122292682,5,4,,4
310193,04-JAN-12,02-JAN-12,Sourour,,fr,76.71.180.35,mign1997@sympatico.ca,14452214,000000122260295,5,5,"JE VEUX VOUS DIRE MERCI DE VOTRE 
COMPREHENSION SUR LES FRAIS UTILISATION
INTERNET QUE VOUS M'AVEZ CREDITÉ SUR LA 
FACTURE PAYABLE AVANT LE 09/01/12.
EN VOUS APPELANT, J'AI CONSTATE QUE JE 
N'AVAIS PAS LE BON FORFAIT INTERNET.
MERCI, POUR LES BONS CONSEILS.

AU REVOIR ET BONNE ANNÉE A TOUS.",5
310194,04-JAN-12,03-JAN-12,Alexandre-Hugo,,en,64.229.208.254,s.mackay@sympatico.ca,14470222,000000122282583,1,1,,1
310195,04-JAN-12,03-JAN-12,Fourat,,fr,74.15.200.63,a102@sympatico.ca,14457480,000000122298312,5,4,rien,5
310196,04-JAN-12,03-JAN-12,Jihed,,fr,76.68.174.212,leblond7@sympatico.ca,14465752,000000122300751,4,4,,5
310197,04-JAN-12,03-JAN-12,Gopi Rathinam,,en,70.30.139.243,davidgeldart@sympatico.ca,14460716,000000122284608,5,5,,4
310198,04-JAN-12,28-DEC-11,Florence,,en,74.14.98.206,gsdunn@sympatico.ca,14392672,000000122180264,3,1,"Wanted to ""bundle"" all our various accounts, but was told that the departments (land line, internet, mobility) are separate and I would have to speak to each one. Since it took half an hour to get through to one department, I gave up, and we're looking at other options.",1
310199,04-JAN-12,03-JAN-12,Kanchana,,en,76.67.102.196,rg27482l@sympatico.ca,14469574,000000122287613,4,4,,4
310200,04-JAN-12,03-JAN-12,Tshering,,en,173.12.44.81,claude281@sympatico.ca,14460076,000000122298426,3,3,,1
310201,04-JAN-12,03-JAN-12,Vijay,,en,65.93.165.108,sardar.alikhan@bell.net,14470436,000000122308261,5,5,,5
310202,04-JAN-12,03-JAN-12,Madhu,,en,174.92.80.221,shirley.freeman@sympatico.ca,14470798,000000122291873,3,4,,3
310203,04-JAN-12,03-JAN-12,Med Ramzi,,fr,184.161.250.53,mc.blanchard@sympatico.ca,14467230,000000122286361,5,4,"Rien
",5
310204,04-JAN-12,03-JAN-12,Sahali,,fr,70.48.99.92,genevard@sympatico.ca,14462368,000000122288678,4,4,,4
310205,04-JAN-12,03-JAN-12,Jessica,,en,70.27.139.234,l.lehman@bell.net,14465500,000000122288323,4,4,"Link my Bell email with my Yahoo account.
Jessica was a pleasure to deal with.
Please note R Lehman is deceased and the account is actually now in my name L Lehman.  R Lehman is only to be used as a directory name for the telephone listing.",5
310206,04-JAN-12,03-JAN-12,Geetha,,en,70.49.29.166,brfleming@bell.net,14459195,000000122301096,5,5,,5
310207,04-JAN-12,01-JAN-12,Mohamed Taher,,fr,70.30.169.2,casgrainrodriguez@sympatico.ca,14439312,000000122254540,5,5,"Cette dernière fois, le service a été excellent (technique et humain!). Ce n'a pas été  toujours le cas. Souvent, vous imposez un nouvel achat... quand on vous achète déjà pas mal de services!",5
310208,03-JAN-12,02-JAN-12,Eddy,,en,65.92.180.45,rhymney@sympatico.ca,14454108,000000122268307,4,4,hAVE A LITTLE PATIENCE WITH OLD USERS.(92 years),5
310209,03-JAN-12,02-JAN-12,Moses,,en,76.65.16.122,ndellas@bell.net,14452712,000000122276858,5,5,,5
310210,03-JAN-12,02-JAN-12,Nizar,,fr,174.93.197.127,lise.alain317@bell.net,14450950,000000122279685,4,4,,4
310211,03-JAN-12,02-JAN-12,Dawood,,en,70.24.172.226,prettyfamily@sympatico.ca,14453650,000000122268172,5,5,,5
310212,03-JAN-12,02-JAN-12,Chenrup,,en,65.95.136.175,judydude@sympatico.ca,14449924,000000122260624,5,5,,5
310697,03-JAN-12,02-JAN-12,Houssem,,fr,76.67.212.90,allard.brigitte@sympatico.ca,14443858,000000122263779,1,1,"j,ai resolu le probleme en appelant une autre personne.J'ai vu tout de suite que le tecnicien de bell  ne voulait pas trop m'aider alors ",2
310698,03-JAN-12,02-JAN-12,Daniel,,en,74.14.94.237,bschaefer@sympatico.ca,14445038,000000122280443,5,5,,5
310699,03-JAN-12,02-JAN-12,Haythem,,fr,65.93.157.145,bert-l@bell.net,14444660,000000122279448,5,5,Rien de plus.,5
310700,03-JAN-12,02-JAN-12,Nes,,en,70.30.1.88,maralfstorace@sympatico.ca,14451480,000000122274618,5,4,Update monthly statements as required.,5
310701,03-JAN-12,02-JAN-12,Sahali,,fr,67.71.94.88,robert_nicole@sympatico.ca,14454300,000000122279517,5,5,"RIEN DE PLUS ,LES TECHNICIENS SONT COMPÉTENT ET TRES POLIS.",5
310702,03-JAN-12,03-JUN-11,Asir raja,,en,65.93.47.47,jmoza@sympatico.ca,12208271,000000117563505,2,2,,3
310703,03-JAN-12,31-DEC-11,Dilli,,en,65.93.165.231,pat.fera@sympatico.ca,14436542,000000122248628,4,3,I had called earlier in the evening and was told by an agent that there was a server outage in my area. this second call was to determine if outage was resolved. much to my surprise I was informed there hadn't been any outage but there was a DSL issue for which a tech would be needed to come to the house on first business day. on the initial call the agent could have been much more forthcoming and diligent as to the real issue,4
310704,03-JAN-12,02-JAN-12,Jose,,en,184.145.79.57,louiselouise@sympatico.ca,14451106,000000122260479,5,5,,5
310705,03-JAN-12,28-DEC-11,Ericka,,en,76.65.51.93,capsjw@sympatico.ca,14389204,000000122178200,4,5,To avoid needing customer service have your technicians disconnect dial up when installing high speed internet. I have heard of one other person who had the same experience.,3
310706,03-JAN-12,02-JAN-12,Hency,,en,65.93.104.45,j.hiddink@sympatico.ca,14448888,000000122274076,5,5,nothing,4
310707,03-JAN-12,29-DEC-11,Ramzi,,en,64.228.68.234,paulineturner@sympatico.ca,14413838,000000122213122,5,5,"nothing really, ",5
310708,03-JAN-12,02-JAN-12,Ali,,en,69.158.51.225,cheri.klazek@sympatico.ca,14445522,000000122278276,5,5,"Perhaps listen a bit better to my description of the problem.  Representative was referring me to Microsoft saying my Outlook had been installed improperly but I advised I had already been into the Outlook program and entered all the information regarding my incoming and outgoing mail servers. When I was about to hang up and call Microsoft I again questioned the fact that I had everything entered correctly into the Outlook email account page and the representative then went to the page, saw that I had the data entered and realized what needed to be done and the problem was corrected immediately.",5
310709,03-JAN-12,02-JAN-12,Houssem,,fr,174.88.156.168,daniel-lapointe@sympatico.ca,14446140,000000122276629,5,5,,5
310710,03-JAN-12,02-JAN-12,John,,en,65.95.57.208,john.dalzell@sympatico.ca,14449662,000000122278342,2,1,"Last night I spent about 2 hours on the phone with your tech guy - his name was Juan according to the log of our session.
The reason I called 310surf was that I wanted to restore the Globe and Mail as my home page as it has been for a couple of years. I had tried to do so but was unsuccessful. The previous day I had run a number of Windows XP updates which had taken quite a while to install.When they were finished my home page was not there and I could not restore it so I called 310surf and eventually was connected to Juan. He convinced me to switch to the Bell Security Package and also to use Google Chrome as my browser.
All this took a considerable amount of time and the conversation ended by Juan saying words to the effect that our connection was very slow and that your technicians were going to test it, and that I could shut my computer down as we were finished. I thought that was strange but did so, and that was the end of the conversation.
Today, I tried to access my online banking and print out a list of my bank transactions since the first of December. When I clicked on ""Print"" on the OLB banking page, all I get is a message from Google Chrome which says ""Print is unavailable because the page you were trying to print has been closed."" I tried it several times with the same result and gave up in total frustration!!
Tomorrow morning (Wednesday) I would like to receive an email from someone at Bell who can assist me in fixing this unacceptable situation, and who also can speak good English - PREFERABLY A CANADIAN! In saying that I do not want to be too hard on Juan - his English was quite good, but he spoke very quickly and a lot of the time we had a crackly line as if he was far away. The result was that I had to ask him to repeat and think he got frustrated - I know I certainly was toward the end of our conversation. Thank you.
In point 4 below I have indicated ""maybe"", but that is because this was a bad experience - I have also had good experiences in the past from 310surf, so it probably should be ""Probably"".
 ",3
310711,03-JAN-12,01-JAN-12,Padmanaban,,en,70.26.145.25,cjclarke@bell.net,14439408,000000122251368,5,5,nothing,5
310712,03-JAN-12,19-DEC-11,Wafa,,fr,174.88.84.152,apitre2003@sympatico.ca,14296992,000000121981626,5,5,M'avertir quand Fibe sera disponible dans mon secteur car je ne peux utiliser la soucoupe.,5
310713,04-JAN-12,02-JAN-12,Lokeswaran,,en,76.69.65.238,patstamand@sympatico.ca,14453278,000000122259262,5,5,"I had Vista Basic previously and I don't understand what ""POP"" refers to. Can you explain it?",5
310714,04-JAN-12,31-DEC-11,Nandhini,,en,70.31.227.87,modesco@sympatico.ca,14426700,000000122236612,5,5,"Can't think of one.
Operator was polite, well spoken, clear to understand and knew her stuff.
Quite an improvement over previous experiences.",5
310715,04-JAN-12,23-DEC-11,Ajay,,en,70.53.46.187,hasselback@sympatico.ca,14341562,000000122081456,,1,Make my Internet work. Please.,1
310716,03-JAN-12,02-JAN-12,Claudia,,en,76.66.164.83,beverly.rosenberg@sympatico.ca,14444684,000000122270875,3,4,To explain better why I was not on The Network and was not able to open connections that I received previously. After I spoke to your technician surprising I was able to get the connections immediately.,3
310717,03-JAN-12,02-JAN-12,Kyle,,en,174.89.132.131,judieshore@bell.net,14449918,000000122260224,1,1,I did not speak to anyone named Kyle and only placed one call to bell- answered by Yaseen.- see previous response.,2
311123,05-JAN-12,04-JAN-12,Krishnan,,en,74.14.6.165,ortfam@sympatico.ca,14484214,000000122329493,4,5,"Bell provided terrible service.  It took me approximately 2 hours plus before I was connected with a person by the name of Nicholas X2123

I started calling at about 3 p.m. on that day.  I was put on hold for the first 30 minutes as all agents were busy.  The first person I spoke to said I had to speak to someone in the Loyality? area.  I was transferred over there and was put on hold again.  After sometime on hold an individual came on the line and when I told her what I wanted she indicated they were extremely busy that day and the next thing I knew I was speaking to another individual.  This individual was very kind but indicated she was in the business area of Bell as opposed to residential and could not understand why I would have ever been transferred to her.  She indicated she could not do anything for me except transfer me back to the area from which I had come.  When I was transferred back to that area I had trouble understanding the accent of the first individual I spoke to.  She put me on hold and transferred me to another individual.  I could not hear that person although she indicated she could hear me.  I was telling her what I wanted when I was disconnected.   Each time I was transferred I was put on hold again sometimes for a 5 - 10 minute period and had to go through the same identification procedure.  

I phoned back again and I started the process over.  The first person I spoke with indicated she could not help me as I need to speak to someone in the billing area.  After being put on hold and transferred I can not remember how many times I eventually ended up with an individual by the name of Nicholas X2123.  He worked through the issue with me and indicated that he would deal with the other Bell areas that needed to be involved but would have to put me on hold as he would in turn be put on hold when he contacted them.  After almost 60 minutes I had a confirmation number 122330066.  So I invested 2 to 3 hours of my time requesting a simple task involving cancelling a telephone line that we do not use (it was a line that was used by our children when they were at home) and moving the internet from the secondary line to the primary line.

I can't understand why Bell's systems are not tied together such that the person on the phone has access to make all changes.  Also fact that the inside employees are treated in the same manner of having to go on hold makes no sense.(no priority for them either).",1
311124,05-JAN-12,04-JAN-12,Abdallah,,fr,70.30.155.109,germainstp@sympatico.ca,14478292,000000122318877,5,5,Encore plus d'employés compétents comme monsieur qui  a si bien répondu à mes attentes.,5
311125,05-JAN-12,04-JAN-12,Mohammed,,en,70.53.213.94,tracycarefoot@sympatico.ca,14487762,000000122336361,5,5,Reduce wait times. I was on hold for a long time before a customer support person could take my call,4
311126,05-JAN-12,04-JAN-12,Dilip,,en,65.94.196.77,lzister@sympatico.ca,14482090,000000122324903,5,5,,5
311127,05-JAN-12,03-JAN-12,Ana,,en,76.70.85.181,johewalder@sympatico.ca,14464474,000000122306931,4,5,your customer service representative was extremely helpful. I cannot think of anything that could have been improved.,5
311128,05-JAN-12,04-JAN-12,Manel,,fr,174.93.203.134,jacques.gagnon23@sympatico.ca,14479504,000000122312209,4,4,,5
311129,05-JAN-12,03-JAN-12,Nedra,,en,64.229.132.24,a.lapointe1@sympatico.ca,14457462,000000122282254,5,5,,4
311130,05-JAN-12,03-JAN-12,Jorge Alberto,,en,70.48.164.209,elpark@sympatico.ca,14461610,000000122282971,4,4,I find it difficult to hear all that is being said. Speaking louder and/or slower would probably help,5
311131,05-JAN-12,01-JAN-12,Sudheer,,en,70.55.1.42,bluenosens@sympatico.ca,14439126,000000122251228,4,4,I am a senior with a hearing deficit.  Trying to understand heavily accented English is very frustrating.,5
311132,05-JAN-12,04-JAN-12,Chaouki,,fr,70.26.178.142,aubertin_micheline@sympatico.ca,14474326,000000122318731,5,5,"j'aurais aimé que le problème se règle la première fois sans que je sois obligé de retéléphonner le mois suivant
",4
311133,05-JAN-12,04-JAN-12,Anne,,en,76.67.207.167,smchobotov@sympatico.ca,14486680,000000122313912,5,5,I was very satisfied with my experience. ,5
311134,05-JAN-12,04-JAN-12,Basker,,en,174.91.136.144,mariapolera@sympatico.ca,14482440,000000122309799,5,4,I was completely satisfied with the experience and really can't identify any areas where the service provided could be improved.,5
311135,05-JAN-12,04-JAN-12,Caroline,,en,64.229.236.230,mr_thibs@sympatico.ca,14483658,000000122318244,5,5,,5
311136,05-JAN-12,04-JAN-12,Antony,,en,69.158.166.39,richboy@sympatico.ca,14485510,000000122318712,5,5,I can't think of a thing .The young man was bright cheerful spoke clear and concise english and didn't make me seem dumb for my question.,5
311137,05-JAN-12,04-JAN-12,Wissem,,fr,70.30.186.155,huguette.lvesque@sympatico.ca,14479174,000000122332257,5,4,,5
311138,05-JAN-12,04-JAN-12,Charles,,en,69.157.3.164,bobgilmartin@sympatico.ca,14474886,000000122324126,5,4,,5
311139,05-JAN-12,04-JAN-12,James,,en,76.68.12.53,dorothy.pearce054@sympatico.ca,14476978,000000122327947,5,4,"I was so happy to be helped by someone who spoke perfect English, thank you James",4
311140,05-JAN-12,04-JAN-12,Kathy,,en,174.88.172.122,dmclure@sympatico.ca,14476860,000000122324374,4,4,,4
311141,05-JAN-12,04-JAN-12,Aymen,,fr,70.54.164.73,danielgirard@bell.net,14476282,000000122316564,4,3,quand vous envoyer des boite de retour qu il soit avec les bon papier dedand ca evite des conversation,3
311142,05-JAN-12,04-JAN-12,Meriam,,fr,76.64.251.197,clermont.rita@sympatico.ca,14475870,000000122317026,5,5,"L'attente pour parler à un conseiller a été assez longue, entre 10 à 15 minutes",5
311143,05-JAN-12,04-JAN-12,Kira,,en,65.92.147.109,neil.s.lackey@sympatico.ca,14483886,000000122313298,4,3,Had a better Bell policy around Customer Loyalty and implementation of customer Loyalty recommendations that go against what is set up in your computer data base. Who can override the Bell computer to facilitate customer loyalty implimentation? I spent 1/2 hour in november over exactly the same thing as I sent 25 minutes yesterday. That is NOT customer service from Bell!,1
311144,05-JAN-12,04-JAN-12,Earl,,en,74.14.33.55,ted.scrivens@sympatico.ca,14487346,000000122316697,5,5,Nothing,5
311145,05-JAN-12,03-JAN-12,Karla,,en,70.49.229.37,wmoulton@sympatico.ca,14472574,000000122307371,5,5,nothing,5
311146,05-JAN-12,04-JAN-12,Ivan,,en,74.12.123.197,mrr.marcuz@sympatico.ca,14483674,000000122316337,5,5,,3
311147,05-JAN-12,04-JAN-12,Mohammed,,en,174.93.41.151,ba.adatia@bell.net,14474414,000000122328916,5,5,,5
311148,05-JAN-12,30-DEC-11,Orlando,,en,67.70.45.56,dpatron26@sympatico.ca,14421345,000000122225610,5,5,No comment,4
311149,05-JAN-12,04-JAN-12,Zishan,,en,70.51.123.107,boorany@sympatico.ca,14474932,000000122320318,5,5,"Everything was super. Representative was patient
realising my lack of technical ability. Cannot see 
how any improvement could help my experience.
Thoroughly pleased  with service. Many thanks",5
309621,05-JAN-12,04-JAN-12,Edwin,,en,74.14.96.173,cookiemeister@sympatico.ca,14475986,000000122324580,3,3,"The service was good, but I was extremely annoyed on the long wait time for connection to the serce. I waited for about 20 minutes and if I was on cell phone, that would have cost me a lot, and that is not acceptable. I have Bell Fibe internet and TV connection scheduled and if I have to contact Bell in future for those services, I would not be pleased. Why do you not offer a call back option, particularly during business hours, as Shaw Direct who I am with presently for satellite TV offer?",3
309622,05-JAN-12,04-JAN-12,Mark,,en,76.68.40.3,timmarr@sympatico.ca,14487580,000000122320494,5,5,pay less with the same service .,5
309623,05-JAN-12,04-JAN-12,Nasra,,en,70.49.246.22,revstu@sympatico.ca,14485410,000000122324153,5,5,Nothing,5
309624,05-JAN-12,03-JAN-12,Jeannette,,en,70.50.65.226,blairnewman@sympatico.ca,14458940,000000122282540,4,5,"CARRY ON WITH YOUR OFF SHORE HELP IN S.AMERICA
GETTING MORE KNOWLEDGE  OF MAC OS X .
TRYING TO DEAL WITH  CUSTOMER CARE  IN INDIA IS A VERY FRUSTRATING EXERCISE  AND A TIME WASTER TO BOTH THEM AND THE CUSTOMER. THANK YOU ",5
309625,05-JAN-12,04-JAN-12,Sabrine,,fr,76.68.234.25,leger.jules@sympatico.ca,14481474,000000122319395,5,5,Délai de réponse à l'appel trop long (20 min.),5
309626,05-JAN-12,04-JAN-12,Ryan,,en,70.54.63.192,harvey.webster@sympatico.ca,14478878,000000122324687,4,4,,4
309627,05-JAN-12,04-JAN-12,Caroline,,en,70.54.63.192,harvey.webster@sympatico.ca,14478880,000000122325450,4,4,"When asked by voice mail if you prefer English and you get someone on the line that cannot even speak English, it is very discouraging for both parties.  ",4
309628,05-JAN-12,04-JAN-12,Kaustabh,,en,184.148.66.42,brianjones1@sympatico.ca,14475028,000000122317097,5,5,move your tech. service to Canada,5
309629,05-JAN-12,26-DEC-11,Ericka,,en,70.27.86.161,joyce028@sympatico.ca,14366654,000000122137547,4,4,,4
309630,05-JAN-12,04-JAN-12,Reginald,,en,76.69.43.73,ralkoj@sympatico.ca,14485114,000000122321574,5,5,n,5
309631,05-JAN-12,04-JAN-12,Roy,,en,70.30.24.221,mediajedix@bell.net,14482996,000000122319350,3,3,Not change my service (downgrade data) after only one week of signing up.,2
309632,05-JAN-12,03-JAN-12,Joy,,en,70.26.118.206,gwfuller@sympatico.ca,14462802,000000122294271,5,5,no improvement possible,5
309633,05-JAN-12,04-JAN-12,Luis,,en,174.93.11.225,cpe@sympatico.ca,14476028,000000122333327,5,3,,4
309634,05-JAN-12,04-JAN-12,Alex,,en,174.92.15.144,aroth2@sympatico.ca,14474246,000000122337333,4,4,,5
309635,05-JAN-12,04-JAN-12,Mariem,,fr,74.14.206.125,rochette1@sympatico.ca,14485762,000000122318797,3,4,,3
309636,05-JAN-12,04-JAN-12,Erika,,en,64.231.138.68,julieeagan@bell.net,14480602,000000122320893,4,3,,4
309637,05-JAN-12,04-JAN-12,Adam,,en,70.31.30.137,krupowicz@sympatico.ca,14481134,000000122330869,5,5,,5
309638,05-JAN-12,04-JAN-12,Oscar Ernesto,,en,76.69.138.250,mccarpentier@sympatico.ca,14482870,000000122316265,4,4,,5
309639,05-JAN-12,04-JAN-12,Kamel,,fr,74.14.211.53,raymonddugre@sympatico.ca,14485240,000000122312043,5,5,,5
309640,05-JAN-12,04-JAN-12,Fourat,,fr,174.93.222.218,g.lechasseur52@bell.net,14478024,000000122324518,5,5,,3
309641,05-JAN-12,03-JAN-12,Achref,,fr,174.95.112.232,eric-mell@bell.net,14461702,000000122298177,5,5,,5
309642,05-JAN-12,04-JAN-12,Manuel,,en,70.50.28.131,bob.hobbs@sympatico.ca,14474870,000000122311197,1,1,,4
309643,05-JAN-12,03-JAN-12,Monica,,en,70.26.61.118,susan.austin@sympatico.ca,14471398,000000122306102,1,1,"I placed an order for internet disconnection and reconnection because the condo block was switching from Bell to Rogers TV.  The disconnect went ahead on the 28th and the technician came on the 29th to reconnect.  I had to leave - returning on Jan 2nd. He was completely incompetent and left me with phones and internet not working.  I called on Jan 2nd and was routed through various countries (India and El Salvador) with no resolution.  Finally I called a friend who is a technician - he picked up the repair ticket number and came out to clean up the mess and reconnect my lines and internet. If I didn't have his number, I'd still be waiting.  

How on earth do you stay in business?",1
309644,05-JAN-12,03-JAN-12,Larissa,,fr,174.89.166.240,t_m.breuel@sympatico.ca,14471562,000000122297262,5,3,,5
309645,05-JAN-12,04-JAN-12,Veerapuram,,en,69.158.51.104,wmildenberger@sympatico.ca,14488382,000000122326929,5,5,nothing,5
309646,05-JAN-12,02-JAN-12,Robert,,en,69.156.82.12,johnsoong@sympatico.ca,14449718,000000122267924,3,1,,2
309647,05-JAN-12,04-JAN-12,Mohsen,,fr,70.26.189.244,guindon.jp@sympatico.ca,14478721,000000122327317,5,5,,5
309648,05-JAN-12,17-DEC-11,Ana,,en,76.69.115.219,mariwild@sympatico.ca,14284840,000000121958995,5,5,"Why have I not received a survey for Monday, Dec.19, approx. 12:45 pm?
I want to fully report on that experience. The tech Kamchumarthi #692352. I called for a Windows 7 version of Bell Security. This tech tried to download it. He made such a mess that my 4 day old new computer would not shutdown and took 5 min. to re-boot. He could not get the download he had started, out. He called back after talking with a supervisor and nothing got better. I was on the phone 4+ hours. He told me to take the computer to the store and get it fixed. Later I got Customer services in Canada and talked with a tech here who helped but could not completely undo things. I took the computer to Staples who had never seen such a mess made or heard of anything like it. They said that Bell Security had to have a version for Windows 7 but I had been told there was not one. I have cancelled Bell Security Services after having it for many years. I was uncomfortable with the tech in India when, while somthing was downloading, he took me into a site in Hyperdad(?) and showed me a picture of the building. I wondered what he was really doing...setting up something on the side. Are your techs bonded? On a scale of 1 to 10 it was a -10 experience. How would you like this to happen to your new computer? My answer for number 4 is based on this event.",1
309649,05-JAN-12,04-JAN-12,Mohamed,,fr,70.48.96.70,nic.santerre@sympatico.ca,14483966,000000122324250,2,1,ramener le coût de mon service internet au couût précédent,3
309650,05-JAN-12,04-JAN-12,Khan,,en,70.53.6.239,jarodd@bell.net,14479642,000000122311858,4,4,,4
309651,05-JAN-12,04-JAN-12,Arbi,,fr,70.50.47.141,afontaine37@sympatico.ca,14473552,000000122329674,5,5,rien,5
309652,05-JAN-12,04-JAN-12,Nancy,,en,174.93.63.101,marcyandluca@sympatico.ca,14482396,000000122324563,2,3,"I feel that everytime I contaact Bell about an issue every person I talk to has a different story. There seems to be no consistency throughout your customer service department which makes it difficult to get results.
",
309653,05-JAN-12,04-JAN-12,Zouhair,,fr,76.68.170.191,raynu2@sympatico.ca,14485248,000000122333633,4,4,"Ca répondu a mes questions, Mais j'aurais bien aimer ne pas faire ormenter mon temps d'internet mais ce n'est pas lui qui décide on paye toujours trop cher et aimerais que le prix reste stable Merci  ",4
309654,05-JAN-12,28-DEC-11,Aswathy,,en,184.147.131.165,oducado@sympatico.ca,14398234,000000122175963,3,2,She tried her best but we had miscommunication.,5
310213,03-JAN-12,02-JAN-12,Ahmed,,fr,70.51.203.161,claude45bou@sympatico.ca,14445700,000000122268851,5,4,"Rien de plus.C'était parfait,mon problème a été résolu.",4
310214,03-JAN-12,02-JAN-12,Hector,,en,70.49.31.213,glenn87@sympatico.ca,14448068,000000122269118,5,5,,5
310215,03-JAN-12,02-JAN-12,Danny,,en,70.55.0.228,3bells@bell.net,14443080,000000122263941,5,5,long time on hold,4
310216,03-JAN-12,23-DEC-11,Achref,,fr,70.53.176.50,m-paulegagne@bell.net,14343936,000000122090478,4,5,Tout a été bien fait.,5
310217,03-JAN-12,01-JAN-12,Paolo,,en,70.50.186.151,harley.coupland@sympatico.ca,14440282,000000122253566,5,5,Selecting the various options to get to Paolo could have been easier.,5
310218,03-JAN-12,02-JAN-12,Tara,,en,70.27.40.5,franknjo@sympatico.ca,14447612,000000122258658,3,2,provide me with a reasonable explaination as to why I have to pay for a cancelled service and wait for the next billing to call you back to request a refund,2
310219,03-JAN-12,02-JAN-12,Nischal,,en,70.51.130.71,kmcveety@sympatico.ca,14450458,000000122267768,5,5,Worked out fine.,5
310220,03-JAN-12,27-DEC-11,Ahmed,,fr,70.26.232.210,marie-theresek@sympatico.ca,14381332,000000122147227,5,5,,4
310221,03-JAN-12,30-DEC-11,Sumithra,,en,76.64.127.35,jimaline@bell.net,14423816,000000122222359,5,5,none that I am aware of,5
310222,03-JAN-12,30-DEC-11,Silverious,,en,70.48.211.39,lisaportelance@sympatico.ca,14425248,000000122232767,4,4,,5
310223,03-JAN-12,02-JAN-12,Ronald,,en,174.89.62.202,psal@sympatico.ca,14453688,000000122279891,5,5,nothing,5
310224,04-JAN-12,03-JAN-12,Tanveer,,en,70.50.188.254,lfriend@sympatico.ca,14465875,000000122297475,5,5,not much,5
310225,04-JAN-12,03-JAN-12,Claudia,,en,174.95.230.122,lhelps@sympatico.ca,14465902,000000122306998,1,1,"claudia 568514 makes up for the rest of the experience I have with bell.  The first person for this problem was the typical, oh yes Llynnda, I can fix that problem for you Llynnda. Would you hold the line for a minute.......etc etc etc and then never phoned back when he couldn't hear what I was saying.  Sad to say this kind on experience continues all the time.  The last call the tech, both of them, wanted me to reverse the cable from the modem to the compute.  I maybe a 67 year old woman but I can stil tell the difference from two ends of the cable when they are not the same.",2
310226,04-JAN-12,03-JAN-12,Cesar,,en,70.27.75.207,dniznik@sympatico.ca,14461166,000000122281746,3,4,"i spoke to the tech. about an up grade in service. When i ask for an email to confirm what we discussed /rate,upgrade,no contract etc. he told me i could get an email.  WHO DOES BUSINESS NOT IN WRITING.
I feel I should receive email confirming my new coverage. In general my experience with you has been very unsatisfactory
                THANKS  DAVE",3
310227,04-JAN-12,03-JAN-12,Luis,,fr,67.68.168.23,lynn-fanny@sympatico.ca,14466446,000000122286851,5,5,,5
310228,04-JAN-12,03-JAN-12,Ben Mahmoud,,fr,65.92.250.253,claudel45@sympatico.ca,14460088,000000122289635,4,5,,4
310229,04-JAN-12,03-JAN-12,Patrick,,en,69.159.66.113,allenrobinson@sympatico.ca,14457892,000000122298169,2,1,,1
310230,05-JAN-12,04-JAN-12,Emmanuel,,en,184.147.15.93,sherri.curry@sympatico.ca,14486526,000000122316547,5,5,The whole experience was excellent. I don't feel that there was anything that could have been improved.,5
310231,05-JAN-12,28-DEC-11,Rolando,,en,69.159.75.131,ma.dupuis@sympatico.ca,14396364,000000122164990,1,1,"Fulfill the promise of transferring my services from one home to another.  I was told on November 29th that my three services (phone, internet, and ExpressVu) would ALL be transferred on Dec. 23rd.  That didn't happen! ",1
310232,05-JAN-12,04-JAN-12,Sonia,,fr,174.88.161.178,samuel.fortier-brion@bell.net,14486140,000000122313667,5,5,,5
310233,05-JAN-12,04-JAN-12,Pau,,en,76.70.69.248,gecko5@sympatico.ca,14478220,000000122327225,3,1,"CSR's need to have allowances to make decisions to settle complaint rather than waste everyones time consulting with supervisors,which resulted in no satisfaction.",1
310234,05-JAN-12,04-JAN-12,Vijay,,en,174.95.91.213,st.john@sympatico.ca,14486833,000000122318793,4,5,Waiting for a representative can be improved.,5
310235,05-JAN-12,02-JAN-12,Luis,,en,184.147.13.151,barry.sinclair@sympatico.ca,14444510,000000122272466,4,5,,5
310236,05-JAN-12,04-JAN-12,Tarek,,fr,70.51.30.218,poirierp_8@bell.net,14484854,000000122328360,1,1,Me donner le service pour lequel je paye!,1
310237,05-JAN-12,03-JAN-12,Aymen,,fr,174.93.251.12,g.r.rousseau@sympatico.ca,14462192,000000122292877,1,1,corriger le problème.Je pourrais changer mon évaluation si on m'appelait pour corriger le peoblème.,1
310238,05-JAN-12,04-JAN-12,Fathi,,fr,50.100.134.29,celinepaquette_146@sympatico.ca,14475488,000000122336411,4,4,,5
310239,05-JAN-12,04-JAN-12,El Hadji,,en,174.95.23.161,dryden6541@sympatico.ca,14477108,000000122333943,1,1,"I was tranferred to another CSR, repaeting all identifications and story. and call was dropped after wasting 45 minuties.",1
310240,05-JAN-12,03-JAN-12,Amy,,en,76.64.117.235,gcreswick@sympatico.ca,14462344,000000122296009,5,5,"Amy was pleasant, informative and did everything possible to answer my questions and went beyond to satisfy my concerns. She deserves credit for everything she did and I appreciate her help. Mrs. Linda Creswick a faithful customer",5
310241,05-JAN-12,03-JAN-12,Wayne,,en,74.12.250.252,norpeter@sympatico.ca,14468388,000000122282052,5,1,Call the customer to verify that the service was performed. Service tech. was not dispatched between noon and 5pm as promised.,4
310242,05-JAN-12,04-JAN-12,Gattu,,en,50.101.150.50,jspittal@sympatico.ca,14480522,000000122331671,5,5,Though my tech representative was from another country she spoke and understood english exceptionally. As well as knowing her job to a very high level!!,5
310243,05-JAN-12,04-JAN-12,Jay,,en,174.91.143.211,judith.besse@sympatico.ca,14480552,000000122335374,5,5,"I can't think of a thing.  Thanks for providing such good, reliable service.",5
310244,05-JAN-12,04-JAN-12,Souhaib,,fr,70.49.64.23,rejean.allaire@bell.net,14485360,000000122324773,5,4,attendre moins longtemps sur la linge du télléphone 35 minutes c'est long,5
310245,05-JAN-12,03-JAN-12,Priya,,en,74.12.250.252,norpeter@sympatico.ca,14468390,000000122282091,5,1,Call customer to verify that the service was performed. Service tech did not show up as promised.,4
310246,05-JAN-12,03-JAN-12,Ali,,en,66.11.190.53,msrum@bell.net,14468036,000000122308831,5,5,,4
310247,05-JAN-12,04-JAN-12,Mohammed,,en,67.70.40.70,rhotston@sympatico.ca,14485462,000000122335853,4,4,Been Clearer on answers,4
310248,05-JAN-12,02-JAN-12,Mohamed Taher,,fr,174.95.125.250,19christal@bell.net,14443048,000000122260360,4,4,,4
310249,03-JAN-12,02-JAN-12,Ronald,,en,66.209.60.86,flisowski@sympatico.ca,14447472,000000122271056,5,5,,5
310250,03-JAN-12,02-JAN-12,Krishidhar,,en,64.231.250.94,twobells@sympatico.ca,14456298,000000122271201,5,5,,5
310251,03-JAN-12,02-JAN-12,Karla,,en,76.69.18.198,al.wallace@sympatico.ca,14443708,000000122267550,5,5,,5
310252,03-JAN-12,02-JAN-12,Orlando,,en,76.64.207.47,bell.da@bell.net,14444616,000000122275694,5,5,Nothing,5
309136,31-DEC-11,30-DEC-11,Omar,,en,74.15.64.29,debcornwall@sympatico.ca,14420904,000000122223189,1,2,"Give better Customer service training to the tech guys, omar talked too much about things that were not relevant to the service call.  Also he did not listen to me when I repeatedly tried to explain what had previously occurred with the internet.",4
309137,31-DEC-11,20-DEC-11,Estephania,,en,70.50.114.15,bwootten@sympatico.ca,14306234,000000122013044,5,5,,5
309138,31-DEC-11,21-DEC-11,Seifeddine,,fr,76.65.122.111,graldproulx8@sympatico.ca,14316584,000000122045413,1,1,"faire suite à la solution de mon problème, comme promis, dans les 48 heures suivantes.",2
309139,31-DEC-11,28-DEC-11,Pradeep,,en,69.156.144.175,rosschase@sympatico.ca,14399790,000000122179293,5,5,,5
309140,31-DEC-11,29-DEC-11,Srinivasan,,en,64.229.98.30,tadek80@sympatico.ca,14416584,000000122192414,3,3,,3
309141,31-DEC-11,30-DEC-11,Anne,,en,216.121.246.214,shelly_is_@sympatico.ca,14429068,000000122220553,5,5,Nothing,3
309142,31-DEC-11,30-DEC-11,Shinoj,,en,70.29.234.63,grace_eddy@bell.net,14422672,000000122225105,5,5,waiting much too long for service rep. on the phone,5
309143,31-DEC-11,29-DEC-11,Caroline,,en,184.148.152.211,jimanddoreen@sympatico.ca,14409708,000000122210542,4,5,Let long time customers more aware of cost saving to them on either internet or home phone lines.,4
309144,31-DEC-11,30-DEC-11,Eddy,,fr,174.93.165.184,ann.golubowski@sympatico.ca,14418730,000000122233095,4,4,,4
309145,01-JAN-12,31-DEC-11,Bharathi,,en,70.55.31.93,michperreault@sympatico.ca,14435968,000000122241487,4,4,,4
309146,01-JAN-12,31-DEC-11,Loyda,,en,174.95.154.48,jborneman@sympatico.ca,14434284,000000122246134,5,5,,4
309147,01-JAN-12,31-DEC-11,Kanchumarthi,,en,70.49.5.197,roberts_2@sympatico.ca,14437154,000000122239047,2,5,,5
309148,01-JAN-12,31-DEC-11,Josh,,en,76.70.50.168,janebirnie@sympatico.ca,14434230,000000122247934,5,5,,5
309149,01-JAN-12,31-DEC-11,Estephania,,en,174.95.203.42,vandergeest@sympatico.ca,14438290,000000122238464,4,4,"Less than 10 seconds into our conversation the agent suggested she take ""control"" of my computer and solve the problem. I deemed that unnecessary this early on and the agent did not argue. When I repeated the error-code to her she was able to correct the (rather simple) problem in a few minutes. I was happy with the outcome but I feel the agent should try to solve the problem first based on the error code, and not immediately ""take control"".  ",5
309150,01-JAN-12,30-DEC-11,Haythem,,fr,67.71.25.222,joe.jos@sympatico.ca,14423948,000000122218954,5,5,rien a dire,5
309151,01-JAN-12,31-DEC-11,Ramzi,,fr,76.68.169.102,cmbvclub@bell.net,14432440,000000122239679,5,4,Ce matin le 01 janvier 2012 j'ai encore quelques problèmes. Mon internet est très très lent.,4
309152,01-JAN-12,29-DEC-11,Ibtissem,,fr,174.92.219.185,alain.barabe@sympatico.ca,14403262,000000122190398,4,1,"L'entente de service avec Bell est pour avoir le service internet essentiel + à une vitesse internet de 2Mbits depuis avril 2010 et lors de mon appel chez Bell, javais seulement 512 kbits depuis 1 mois, donc je trouve cela inacceptable. Jutilise une seule prise téléphonique pour 1 téléphone et une autre pour le modem de Bell 2701HG-G. Ma ligne téléphonique et ma ligne de modem sont câblées directement dans votre boite de jonction à lextérieur de la maison sans aucune autre jonction. Je me demande pourquoi il y a une fluctuation sur la vitesse quand aucun paramètre ne change dans la maison. En quelques minutes, la vitesse passe de 512 Kbits à 1 Mbits et revient à 512 Kbits depuis la venue du  gars de Bell qui est passé le 31-12-2011.
 Selon le gars de Bell, tout est OK à lextérieur, mais le gars du service que jai joint au téléphone ma informé quil y avait un problème et quil envoyait un gars vérifier jeudi dernier, mais il est venu seulement samedi le 31-12-2011. 
Le vérificateur de vitesse internet de votre site et un autre me donne les mêmes résultats donc il y a forcément une problématique sur lalimentation à la source de votre service. Je paie pour une vitesse de 2 Mbits et jaimerais bien avoir le service pour lequel je vous paie.
",2
309153,01-JAN-12,31-DEC-11,Daniel,,fr,174.93.135.184,dewolf@sympatico.ca,14432856,000000122240779,5,5,"rapide, efficace, sympathique, Merci Daniel
",5
309154,01-JAN-12,31-DEC-11,Loyda,,en,96.20.240.4,uberphos@sympatico.ca,14438256,000000122238082,4,4,Have better protocols.,1
309155,01-JAN-12,31-DEC-11,Radhika,,en,50.100.133.90,susanmiron@bell.net,14437870,000000122243688,5,5,"I really can not think of a thing. I totally and completely trust in your ability to to help me Many thank
         Happy New Year. Susan",5
309156,01-JAN-12,31-DEC-11,Nawel,,fr,184.148.217.157,corinnegoyette@sympatico.ca,14432490,000000122238580,5,4,"que cela n'arrive pas
",2
309157,01-JAN-12,31-DEC-11,Kalyca,,fr,50.100.39.211,pierrettelandry@sympatico.ca,14436706,000000122238442,2,3,Tom m'a laissé traîné trop longtemps. Beaucoup trop longtemps.,
309158,01-JAN-12,31-DEC-11,Tejaswvi,,en,76.68.4.169,mcyee@sympatico.ca,14435812,000000122243538,4,4,,5
309159,01-JAN-12,31-DEC-11,Hanen,,fr,64.228.82.38,gilbert.berthiaume@sympatico.ca,14433604,000000122237755,5,5,C ETAIT OK,5
309160,01-JAN-12,31-DEC-11,Ali,,en,74.15.101.32,jmderagon@bell.net,14434488,000000122239268,5,4,"Make sure when choosing your reps that 
they speak as clearly as the one that
heped me.  Some do not and stop trying to sell me somethngv !",5
309161,01-JAN-12,27-DEC-11,Mohamed Taher,,fr,70.55.92.232,bigdon324@sympatico.ca,14374016,000000122149913,4,4,,4
309162,01-JAN-12,30-DEC-11,Pau,,en,74.15.20.123,alison005@sympatico.ca,14418484,000000122214052,5,5,,4
309163,01-JAN-12,31-DEC-11,Roy,,en,216.171.102.210,leanne.gregory@sympatico.ca,14435166,000000122246989,1,1, Credit me for the 2 1/2 hours i spent being in the queue being disconnected after 48 min and being connected to the wrong dept 3x.Trying to get internet connection that I don't have and pay for,1
309164,01-JAN-12,31-DEC-11,Yahia Isameddine,,fr,70.48.116.248,ginette.gr@bell.net,14433620,000000122247105,5,5,,5
309165,01-JAN-12,31-DEC-11,Salvador,,en,184.145.93.130,whs@sympatico.ca,14438472,000000122249329,4,4,,5
309166,01-JAN-12,19-DEC-11,Karingula,,en,174.93.160.48,panda.avon@bell.net,14302872,000000121985274,1,2,Answer the question I raised constantly rellayting to my account...,1
309167,01-JAN-12,29-DEC-11,Arjuman,,en,70.51.24.64,epresutti@sympatico.ca,14407144,000000122199644,5,5,it was an overall good experience and resolved all items,4
309168,01-JAN-12,31-DEC-11,Cristobal,,en,76.64.117.179,judyreeb@bell.net,14434708,000000122246890,5,5,nothing Crisbol was excellent!!,5
309169,01-JAN-12,31-DEC-11,Hanen,,fr,174.88.84.32,ghislaine.roger@bell.net,14433590,000000122242789,5,5,Rien de plus.,5
309170,01-JAN-12,28-NOV-11,Sowmya,,en,70.31.8.58,anthony.a@sympatico.ca,14124838,000000121551398,5,5,,5
309171,01-JAN-12,31-DEC-11,Paolo,,en,184.144.68.37,mary-elsie@sympatico.ca,14435684,000000122242389,5,4,,4
309172,01-JAN-12,31-DEC-11,Mahdi,,fr,76.69.229.228,therese.boudreau@sympatico.ca,14438062,000000122242271,4,4,,5
307561,02-JAN-12,01-JAN-12,Basho,,fr,70.55.134.172,cloutier-michel@bell.net,14439438,000000122254156,1,1,"Je vérifie rarement mon utilisation du service internet car je suis un utilisateur circonspect.  Jai vérifié le matin du 1 er janvier  nayant rien à faire dautre  puisquaucun journal nétait publié. Ce que jai vu ma renversé.
 A ma surprise, mon utilisation du 31 décembre et du 1 er janvier indique des chiffres record inexplicables. Même que mon utilisation du 1 er Janvier indiquait à 10 :04 AM 3,237 GO dutilisation alors quà cette heure jétais encore couché! Un seul regard à mon utilisation des années passées vous indiquera que les chiffres inscrits à mon compte sont le résultat dune erreur grossière.   Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil? 
Ces deux journées misent ensembles totalise plus que mon forfait du mois. Cest inconcevable mais aucun de vos spécialiste nont trouvé mieux à moffrir que daugmenter mon forfait a 45GO. Le problème ne pouvant être quune mauvaise interprétation de ma part ou une utilisation accru.
Je répète que je nai jamais rien changé à mes habitudes, que nous sommes seul à la maison ma femme (70 ans) qui ne touche jamais à lordinateur, et moi (72 ans), que je me sers de linternet parcimonieusement pour lire le journal, que je ne joue jamais à aucun jeux sur internet auxquels je ne comprends rien de toute façon, que je nai aucune bébelles qui se connecte à lordinateur sauf le modem qui me donne la haute vitesse.
Est-il possible quun *hacker* ait pris le contrôle de ma connexion? Je ny connais pas grand-chose dans cette matière, mais ce que je sais, cest que je nai rien changé dans mes habitudes et que en cette journée du 1 er janvier, comme il ny a même pas de journal à lire, mon utilisation devrait être très près de ZÉRO.
Jai finalement accédé à la proposition daugmenter mon forfait  de 40 GO pour $5 par mois afin de diminuer le stress que me cause ce fouillis. Je ne décolère pas du peu de compréhension que jai trouvé chez les différents spécialistes (4) de Bell à qui jai parlé et dont jai écouté la cassette à plus soif. Tous, je dis bien, tous ont semblés ne pas me croire ou du moins mont dit que je règlerais mon problème si jaugmentais mon forfait de 40GO. Si mon utilisation est de 0,150 GO par jour en moyenne depuis plus de deux ans et que soudain je note une consommation que je sais que je nai pas utilisée, vous me devez une explication.
Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil?  
Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur qui tourne même pendant mon sommeil, je verrai à rendre publique cette lettre. Les prochains jours de janvier me serviront de barème et me dicteront ma conduite.  Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur,  je verrai à rendre publique cette lettre et  je vais remettre en question mon affiliation avec Bell téléphone, Bell télé et Bell internet. 
Michel Cloutier
RE : Internet haute vitesse PIGF65
Michel Cloutier Cloutier-michel@bell.net  
(450) 264-5027
",1
307562,02-JAN-12,01-JAN-12,Firas,,fr,70.55.134.172,cloutier-michel@bell.net,14439440,000000122254487,1,1,"Je vérifie rarement mon utilisation du service internet car je suis un utilisateur circonspect.  Jai vérifié le matin du 1 er janvier  nayant rien à faire dautre  puisquaucun journal nétait publié. Ce que jai vu ma renversé.
 A ma surprise, mon utilisation du 31 décembre et du 1 er janvier indique des chiffres record inexplicables. Même que mon utilisation du 1 er Janvier indiquait à 10 :04 AM 3,237 GO dutilisation alors quà cette heure jétais encore couché! Un seul regard à mon utilisation des années passées vous indiquera que les chiffres inscrits à mon compte sont le résultat dune erreur grossière.   Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil? 
Ces deux journées misent ensembles totalise plus que mon forfait du mois. Cest inconcevable mais aucun de vos spécialiste nont trouvé mieux à moffrir que daugmenter mon forfait a 45GO. Le problème ne pouvant être quune mauvaise interprétation de ma part ou une utilisation accru.
Je répète que je nai jamais rien changé à mes habitudes, que nous sommes seul à la maison ma femme (70 ans) qui ne touche jamais à lordinateur, et moi (72 ans), que je me sers de linternet parcimonieusement pour lire le journal, que je ne joue jamais à aucun jeux sur internet auxquels je ne comprends rien de toute façon, que je nai aucune bébelles qui se connecte à lordinateur sauf le modem qui me donne la haute vitesse.
Est-il possible quun *hacker* ait pris le contrôle de ma connexion? Je ny connais pas grand-chose dans cette matière, mais ce que je sais, cest que je nai rien changé dans mes habitudes et que en cette journée du 1 er janvier, comme il ny a même pas de journal à lire, mon utilisation devrait être très près de ZÉRO.
Jai finalement accédé à la proposition daugmenter mon forfait  de 40 GO pour $5 par mois afin de diminuer le stress que me cause ce fouillis. Je ne décolère pas du peu de compréhension que jai trouvé chez les différents spécialistes (4) de Bell à qui jai parlé et dont jai écouté la cassette à plus soif. Tous, je dis bien, tous ont semblés ne pas me croire ou du moins mont dit que je règlerais mon problème si jaugmentais mon forfait de 40GO. Si mon utilisation est de 0,150 GO par jour en moyenne depuis plus de deux ans et que soudain je note une consommation que je sais que je nai pas utilisée, vous me devez une explication.
Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil?  
Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur qui tourne même pendant mon sommeil, je verrai à rendre publique cette lettre. Les prochains jours de janvier me serviront de barème et me dicteront ma conduite.  Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur,  je verrai à rendre publique cette lettre et  je vais remettre en question mon affiliation avec Bell téléphone, Bell télé et Bell internet. 
Michel Cloutier
RE : Internet haute vitesse PIGF65
Michel Cloutier Cloutier-michel@bell.net  
(450) 264-5027
",1
307563,02-JAN-12,01-JAN-12,Nizar,,en,174.95.237.81,clifil@sympatico.ca,14439432,000000122254684,2,1,"Better prononciation, patience and competence of agent",4
307564,02-JAN-12,27-DEC-11,Satish,,en,70.29.28.85,amz5-Rose@sympatico.ca,14373272,000000122154272,5,5,"In this instance, can't think of a thing.

Consistency across all services in customer service is the key (including mobile).  In answering #4 below, based on the assistance received on Dec. 27th I would answer 'definitely'.  However, I haven't had an issue wrt billing yet which would be the true test, so I will select 'probably'.  ",4
308099,01-JAN-12,28-DEC-11,Ayoub,,fr,70.82.125.83,s.stlaurent@sympatico.ca,14400008,000000122166146,1,1,Mon internet ne fonctionne pas.  J'attends encore....,1
308100,01-JAN-12,29-DEC-11,Naveed,,fr,76.69.191.46,a.lallitto@sympatico.ca,14402980,000000122191733,5,5,,5
308101,01-JAN-12,09-OCT-11,Dilli,,en,65.95.141.141,5kiltys@sympatico.ca,13559560,000000120444745,4,4,,5
308102,01-JAN-12,31-DEC-11,Jose,,en,65.95.163.189,starmar@bell.net,14437764,000000122242871,4,4,"you should hacve more techicians who are
as well-trained as Jose.I had previous 
calls esrlier, when no one could help me!",3
308103,02-JAN-12,01-JAN-12,Divya,,en,70.55.0.119,smiksovsky@sympatico.ca,14442440,000000122256616,5,5,"nothing, your representative was very helpful...",5
308104,02-JAN-12,01-JAN-12,Anusha,,en,69.158.144.193,david.hood@bell.net,14439576,000000122255629,5,5,Anusha was very professional and I couldn't find anything to improve on the way my questions were answered.,5
308105,02-JAN-12,01-JAN-12,Sudhakar,,en,69.158.78.219,gerda.smith@sympatico.ca,14440106,000000122251615,5,5,The whole experience was a1.,5
308106,02-JAN-12,31-DEC-11,Jose,,en,174.89.65.193,verny@sympatico.ca,14438316,000000122241739,5,5,,4
308107,02-JAN-12,01-JAN-12,Pradeep,,en,65.92.35.10,aznights@sympatico.ca,14438976,000000122251790,5,5,,5
308108,02-JAN-12,30-DEC-11,Wissem,,fr,174.93.243.44,serga8@sympatico.ca,14428944,000000122235212,4,4,,5
308109,02-JAN-12,01-JAN-12,Zishan,,en,174.95.180.240,jmlwalker@sympatico.ca,14440642,000000122251728,5,5,nothing,5
308110,02-JAN-12,01-JAN-12,Rafael,,en,76.67.73.45,brentwood@sympatico.ca,14439190,000000122255159,5,5,Rafael was very helpful and polite. ,5
308111,02-JAN-12,01-JAN-12,Madhu,,en,174.94.38.219,ken.west@sympatico.ca,14440852,000000122251157,4,2,,3
308112,02-JAN-12,30-DEC-11,Shaun,,en,174.95.45.152,marco.rasile@sympatico.ca,14425810,000000122228429,4,5,Call hold times were too long.,5
308113,02-JAN-12,01-JAN-12,Naoufel,,fr,65.94.188.83,lauzon.e@sympatico.ca,14441012,000000122251999,5,5,,4
308114,02-JAN-12,31-DEC-11,Ben Bourouba,,fr,70.48.156.55,andre-jean.kalucki@sympatico.ca,14431374,000000122239892,5,5,,5
308115,02-JAN-12,01-JAN-12,Erick,,en,76.64.107.237,davidswing@sympatico.ca,14439592,000000122253648,5,5,,5
308116,30-DEC-11,29-DEC-11,Sana,,fr,69.159.131.44,jfpleau@bell.net,14409616,000000122194778,4,4,Écouter d'avantage notre question avant d'anticiper une réponse et parfois de couper la parole.,4
308117,30-DEC-11,28-DEC-11,Benjamin,,en,76.70.73.61,rastarkes@sympatico.ca,14399162,000000122178213,1,1,Not have customer transferred to three different people.  Have workers with same language as customer base. ,2
308118,30-DEC-11,27-DEC-11,Mario,,en,64.231.19.11,dmarren@sympatico.ca,14376232,000000122146109,3,3,Static on the line prevented continuing with the help.,5
308119,31-DEC-11,17-DEC-11,Patricia,,en,174.88.154.198,theburbs@sympatico.ca,14287636,000000121954852,5,4,The rep had a problem with what the office needed to do at their end.,4
308120,31-DEC-11,30-DEC-11,Jamila,,fr,70.55.121.48,rejt@sympatico.ca,14428102,000000122214462,5,5,,5
308121,31-DEC-11,30-DEC-11,Hari,,en,64.228.142.50,afloat@bell.net,14418286,000000122213618,4,4,"have north american reps. trying to understand what was being said to me ,took more time then was necessary.",2
308122,31-DEC-11,30-DEC-11,Moses,,en,64.231.166.79,jjgilmore@sympatico.ca,14423842,000000122226636,5,5,Less wait time for call to be taken,4
308123,31-DEC-11,30-DEC-11,Arthur,,en,69.158.64.24,edward.mccrum@sympatico.ca,14421564,000000122214134,5,5,"This was the 2nd attempt to get my email working. It was successful. 
Thank you",5
308124,31-DEC-11,30-DEC-11,Linda,,en,24.142.194.67,tom.crawford@sympatico.ca,14430070,000000122215165,3,4,Answer phone without a long wait.  Drop or reduce charges for temporary suspension.,3
308125,01-JAN-12,30-DEC-11,Yosra,,fr,174.88.164.197,alain.throux@sympatico.ca,14418380,000000122220305,5,5,"L'expérience était OK, continuez votre bon travail.",5
308126,01-JAN-12,31-DEC-11,Nas,,en,184.145.66.60,peggy8@sympatico.ca,14436610,000000122242349,4,5,too long a wait time for a person to assist,4
308127,01-JAN-12,31-DEC-11,Orlando,,en,70.27.67.170,rwalsh_3@sympatico.ca,14437334,000000122238440,3,3,it was very difficlt to understand what the technician was talking about .,3
308128,01-JAN-12,31-DEC-11,Jeff,,en,70.52.157.108,r-powath@sympatico.ca,14436828,000000122239699,5,5,,5
308129,01-JAN-12,31-DEC-11,Sofien,,fr,184.144.139.41,francois.denis1@sympatico.ca,14433382,000000122245407,3,4,,4
308130,01-JAN-12,31-DEC-11,Mohamed Ali,,fr,67.68.20.219,jpinto-leite@sympatico.ca,14434656,000000122242006,5,5,,5
308131,01-JAN-12,31-DEC-11,Mohamed Sabry,,fr,76.68.170.167,sgiguere003@sympatico.ca,14437532,000000122242679,2,1,demande antérieure vers le 28 dec pour un service de sécurité aucun action a été entreprise me croyant sécuriser par votre programme j ai utilisé mon ordi mais avec plusieurs interrogations j ai téléphoné chez vous le 31 pour me faire confirmer que je nétais pas sécuriser par le meme service de mon ordi de bureau en espérant que mon nouvel ordi ne sois pas contaminer par des virus je dois en plus attendre un cd pour faire l installation moi meme. aucun plaisir a faire avec vous depuis le temps que mon abonnement est avec vous je m attendait a un meilleur service  Je pense fortement a magasiner ailleurs,2
308132,01-JAN-12,31-DEC-11,Karina,,en,74.15.86.59,ibelko@bell.net,14434014,000000122237866,5,5,Everything was OK,5
308133,01-JAN-12,31-DEC-11,Rahali,,fr,65.92.221.237,a.geary.stl@bell.net,14431060,000000122244202,5,4,,4
308134,01-JAN-12,31-DEC-11,Mohamed Amine,,fr,65.92.221.237,a.geary.stl@bell.net,14431062,000000122244919,5,4,,4
308135,01-JAN-12,31-DEC-11,Marouen,,fr,65.92.221.237,a.geary.stl@bell.net,14431064,000000122241836,4,4,,4
308136,01-JAN-12,31-DEC-11,Neila,,fr,174.93.199.237,serrlussier@sympatico.ca,14437520,000000122239894,5,5,Heu!!,5
308137,01-JAN-12,31-DEC-11,Miguel,,en,184.146.168.188,mason86@sympatico.ca,14435714,000000122248576,5,5,,5
308138,01-JAN-12,31-DEC-11,Hector,,en,64.229.187.9,glenny132@sympatico.ca,14433666,000000122243253,5,5,,5
308139,01-JAN-12,31-DEC-11,Tom,,en,69.158.148.152,youssef2005@sympatico.ca,14438574,000000122238828,5,5,,5
308140,01-JAN-12,31-DEC-11,Khan,,en,174.88.1.207,mjmaitre@bell.net,14436038,000000122238377,5,4,Allow me to deal with a Canadian living in Canada.,4
308141,01-JAN-12,31-DEC-11,Pappala,,en,184.144.32.94,dboisvert_32@sympatico.ca,14432746,000000122248288,5,5,,5
308142,01-JAN-12,31-DEC-11,Shawn,,en,64.231.16.60,elvisap@sympatico.ca,14433162,000000122248230,5,5,nothing,4
308143,01-JAN-12,31-DEC-11,Mahrane,,fr,184.144.226.106,froliche@sympatico.ca,14433410,000000122245852,4,4,rien,4
308144,01-JAN-12,30-DEC-11,Ana,,en,64.231.13.125,mvandeven01@sympatico.ca,14426898,000000122227414,5,5,"It was my second call, and after waiting (because they were very busy) the young lady was very helpful, and took care of the problem  very efficiently,",5
308145,01-JAN-12,31-DEC-11,Loyda,,en,70.52.166.178,pknoester@bell.net,14436728,000000122242179,5,5,,5
308601,31-DEC-11,30-DEC-11,Quintin,,en,70.27.121.164,hison@sympatico.ca,14423012,000000122222061,5,5,"Only thing I can think of would be receiving a cheque from you for $1,000,000. ",5
308602,31-DEC-11,26-DEC-11,Ronald,,en,70.48.72.57,matt67@bell.net,14368308,000000122131071,3,4,listen to customer before making a dicission,4
308603,31-DEC-11,30-DEC-11,Greg,,en,67.71.117.80,drapeaumartin@sympatico.ca,14421360,000000122228318,5,5,"Not the fault of this customer service rep, but if billing problem had never occured.",3
308604,31-DEC-11,30-DEC-11,Sam,,en,70.51.224.174,iandlross@sympatico.ca,14423148,000000122220004,4,3,Increase signal strength on your modems.,3
308605,31-DEC-11,30-DEC-11,Sana,,fr,174.92.203.19,louis.bernet@sympatico.ca,14425380,000000122214511,3,4,mettre moins de pression lors de la vente.,2
308606,31-DEC-11,29-DEC-11,Robert,,en,74.12.121.44,bill.ahamad@sympatico.ca,14404328,000000122207592,4,4,,4
308607,31-DEC-11,30-DEC-11,Med Wacef,,fr,67.68.108.209,yolandebolduc@sympatico.ca,14430770,000000122231221,5,5,Rien tout était parfait,5
308608,31-DEC-11,29-DEC-11,Jay,,en,174.92.93.148,diduggan.dfrank@sympatico.ca,14406520,000000122197481,5,4,"Technician was very patient
well done!",4
308609,31-DEC-11,30-DEC-11,Melvin,,en,71.3.195.231,peterweigand@sympatico.ca,14427640,000000122226558,1,1,"The representative could have helped.My computer broke down whilst in Florida, bought a new computer and wanted to be connected to Bell so that when I returned , my computer would be usable without delay. Now it is not, although I am paying for internet services upon my return. I realize that I have suspened the system during my absense, since I have internet now, this could have been fixed by themporary connecting and disconnecting. ",3
308610,31-DEC-11,30-DEC-11,Rajni,,en,64.229.23.178,edgegrafx@sympatico.ca,14421548,000000122216605,4,4,"Offered me a better price for my Bundle.

Thank you",4
308611,31-DEC-11,30-DEC-11,Jose,,en,70.27.168.195,dandar1957@sympatico.ca,14420634,000000122215509,5,5,Nothing it was great!,5
308612,31-DEC-11,30-DEC-11,Chirine,,fr,76.67.142.79,pier.faucher@sympatico.ca,14427692,000000122216701,4,5,"rien. Cette personne m'a expliqué très clairement pourquoi on m'avait facturé ces frais. À l'avenir, je vais pouvoir vérifier mon utilisation.",5
308613,31-DEC-11,29-DEC-11,Moses,,en,70.26.109.231,denisbisson@sympatico.ca,14406342,000000122188031,4,4,the one thing that always annys most bell is the automated system not user friendly.,5
308614,31-DEC-11,30-DEC-11,Tathiana,,en,99.249.5.243,kbbennett@sympatico.ca,14424474,000000122217664,4,4,,4
308615,31-DEC-11,30-DEC-11,Dennis,,en,216.46.153.24,jandd53@sympatico.ca,14423416,000000122217685,2,1,i called in in sept. to cancell my service because we have 2 other phone services in our area now was told my bill would be 63.40 per month and it would take a month to go through nothing was done at all in fact my bill went up this time all he did was give me 50% off internet for a year and i see now the cap is down to 25 gig per month plus any other internet provider does not have a modem rental fee so i am really not happy with bell service i checked my speed this morning and also only getting not quite 3 meg download speed i am just in the process of getting a hotmail email address and contactng all who have my sympatico address and then i am leaving bell completely,1
308616,31-DEC-11,04-DEC-11,Amine,,fr,65.94.165.98,jean_francois.charlevois095@sympatico.ca,14201640,000000121681008,3,4,moins de transfert d'appel et un temps beaucoup moins long de résolution...,3
308617,31-DEC-11,30-DEC-11,Moncef,,fr,67.70.134.101,eve.julien@sympatico.ca,14421826,000000122214266,5,5,,5
308618,31-DEC-11,23-DEC-11,Anusha,,en,184.144.68.181,bob.karen@sympatico.ca,14338696,000000122096286,5,5,,4
308619,31-DEC-11,23-DEC-11,Alisia,,en,184.144.68.181,bob.karen@sympatico.ca,14338694,000000122095673,5,4,,4
308620,31-DEC-11,30-DEC-11,Ibrahim,,fr,65.94.168.207,jp.girard@sympatico.ca,14424118,000000122219580,4,4,,4
308621,31-DEC-11,30-DEC-11,Nafti,,fr,76.64.88.114,michel.decelles019@sympatico.ca,14426412,000000122221474,5,5,,5
308622,31-DEC-11,30-DEC-11,Jose,,en,174.89.178.14,rrunowski@sympatico.ca,14428564,000000122218650,5,5,Efficient and effective diagnosis of the problem. Patient with customer. Very professional!,5
308623,31-DEC-11,30-DEC-11,Cecile,,en,67.70.197.187,billzubriski@bell.net,14419382,000000122231495,5,5,,5
308624,31-DEC-11,30-DEC-11,Malek,,fr,174.91.207.242,guylaine.tremblay3@sympatico.ca,14422784,000000122222049,4,4,,4
308625,31-DEC-11,30-DEC-11,Jessica,,en,67.71.127.173,dan-laura@sympatico.ca,14420616,000000122217920,4,4,,4
308626,31-DEC-11,30-DEC-11,Aika,,en,174.93.71.181,mcpherson.clan@sympatico.ca,14426222,000000122230152,2,2,Have information available to representative so they can respond to questions,2
308627,31-DEC-11,30-DEC-11,Mohamed,,fr,184.145.216.103,lyne.plamondon@sympatico.ca,14425536,000000122228555,1,1,,2
308628,31-DEC-11,30-DEC-11,Mohamed,,fr,76.67.194.143,annie.luc@sympatico.ca,14418770,000000122224723,4,4,"J'aurais aimé que le représentant puisse traiter immédiatement le crédit de 49,95$ pour le modem plutôt que me demander de rappeler au service de rétention une fois la première facture reçue.",4
308629,31-DEC-11,31-DEC-11,Edgar,,en,74.14.102.224,rmbreuer@bell.net,14428298,000000122236501,2,1,why am l paying for a service Bell can't provide??????,1
308630,31-DEC-11,30-DEC-11,David,,en,174.94.45.157,murmac01@sympatico.ca,14426872,000000122215542,5,5,,5
308631,31-DEC-11,30-DEC-11,Lokeswaran,,en,74.15.78.205,aries.bergsma@sympatico.ca,14418842,000000122217548,1,1,"This had to be one of the most dissatisfied experiences that I have ever been involved in. I was on the phone for 2.5 hrs and nothing was resolved, there was a huge language barrier, it will certainly make me look for another provider for phone , internet service, I could go on for hrs to relate about this most disturbing experience, what it wrong with dealing with Canadians to get the job done, I was talking?? with someone in a foreign country  ",1
308632,31-DEC-11,30-DEC-11,Susy,,en,70.49.69.98,leslye@sympatico.ca,14425126,000000122228777,5,5,"not much, I waited maybe a minute for someone to answer the line.",5
308633,31-DEC-11,29-DEC-11,Alaaeddine,,fr,70.55.177.225,lalandeluc@bell.net,14410920,000000122212688,5,5,des meilleurs casques d'ecoutes ,5
308634,31-DEC-11,29-DEC-11,Bry,,en,64.231.247.153,todd.snooks@sympatico.ca,14416948,000000122188595,3,3,"offered more of a corretive response to overchargeing me than simply crediting back the amount seeing as I was then put into overdraft and charged interest in my bank account for the month due to a tight budget that we are on - your $60.00 overcharge caused more financial problems over our Christmas season then BELL cared to acknowledge as your representative simply kept saying - sorry that is the best I can do (not an answer that I can agree with or accept) but one I have no power over as the little guy against a multi-billion dollar business.  

Merry Christmas and blessings in the New Year.

From not impressed but always looking up despite what others do.

Todd
",2
308635,31-DEC-11,31-DEC-11,Marco,,en,74.12.1.121,shelley.peterson@sympatico.ca,14429064,000000122236299,4,5,,4
309173,01-JAN-12,30-DEC-11,Gerardo,,en,70.49.182.60,jennifer.edgar@sympatico.ca,14423702,000000122234025,3,3,"I'm not sure there is anything you could have done better. The service representative I spoke with felt it wasn't a ""Bell problem"". ",4
309174,01-JAN-12,31-DEC-11,Mohamed,,fr,174.92.236.121,yvongerv@sympatico.ca,14438600,000000122245021,5,4,,5
309175,01-JAN-12,31-DEC-11,Michael,,en,70.55.39.196,tdenes@sympatico.ca,14437988,000000122248368,4,2,"Second survey sent to me in 2 days, meaning I had to contact cust service twice in 2 days.... Nothing wrong with support personel, issues with service....",3
309176,01-JAN-12,30-DEC-11,Kylie,,en,70.53.101.71,aaron.morrow@sympatico.ca,14418176,000000122229607,2,3,Explained service alternatives,1
309177,01-JAN-12,31-DEC-11,Michael,,en,70.31.19.157,allan.stevens@sympatico.ca,14431286,000000122245772,4,4,"Use people who speak with less accent so there is not the difficulty understanding what they are saying; preferably ones in Canada and not oursourcing our jobs. ",4
309178,01-JAN-12,30-DEC-11,Quintin,,en,69.158.142.23,emnolan@sympatico.ca,14421722,000000122223674,2,4,"Due to a spammer I was locked out of my primary email by MSN. Who after 24 hours decided my ISP would heve to resolve the issue. I spoke with a representative and was given a temp password for access when the block was removed. I tried for 24 hours to gain access to my email after the block was cleared to no avail. I called back to tech support this afternoon and after discussion with the representative was given another password to access the account, which I did while he was still on the line. Imagine my disgust when I discovered that the temporary password I was given on the phone yesterday had been changed to something else in the interim and I was notified of this change by email to my BLOCKED account!!!!!!!! I had supplied tech support with an alternate email address on initial contact.....NO MESSAGES were directed to that address. You could say I am less than impressed!!
Elaine Nolan",2
309179,01-JAN-12,31-DEC-11,Sharmila,,en,70.31.19.157,allan.stevens@sympatico.ca,14431288,000000122244038,3,4,Use technicians that speak fluent English without heavy accents.,4
309180,01-JAN-12,31-DEC-11,Melvin,,en,70.31.19.157,allan.stevens@sympatico.ca,14431290,000000122244208,3,4,Use technicians that speak fluent English.,4
309181,01-JAN-12,30-DEC-11,Kanni,,en,74.15.33.11,chris62@bell.net,14420152,000000122223841,4,4,,4
309182,01-JAN-12,28-DEC-11,Partha,,en,74.15.82.232,kim.southern@sympatico.ca,14395174,000000122186126,2,2,"have people that I can understand, and have them actually listen to me on the phone and not do what they THINK is wrong",1
309183,01-JAN-12,01-JAN-12,Ameer,,en,174.93.62.69,jobydebelen@bell.net,14434522,000000122249434,1,1,Technical knowledge,2
309184,01-JAN-12,31-DEC-11,Samia,,fr,74.15.118.34,clubpunching@bell.net,14432432,000000122238908,5,5,,5
309185,01-JAN-12,31-DEC-11,Allan,,en,174.92.71.137,rockynorth@sympatico.ca,14437178,000000122242009,5,5,I was very satisfied with the service this time,4
309186,01-JAN-12,29-DEC-11,Klai,,fr,76.65.79.125,lorraineetpp@bell.net,14411428,000000122194336,5,4,on a envoyé un technicien chez-nous et le problème a été corrigé - le modem était défectueux,5
309187,01-JAN-12,31-DEC-11,Houssemeddine,,fr,65.94.253.54,michelbrulotte@sympatico.ca,14435944,000000122238299,5,5,,5
309188,01-JAN-12,25-DEC-11,Niyaz,,en,184.147.20.21,j.t.collins@sympatico.ca,14358122,000000122121607,5,5,,4
309189,01-JAN-12,29-DEC-11,Khan,,en,70.27.22.147,kathy.ross@sympatico.ca,14410484,000000122198817,2,2,,2
309190,01-JAN-12,31-DEC-11,Ali,,en,70.27.9.248,michael.gurney@sympatico.ca,14435922,000000122239909,5,5,Very helpful to me very happy,5
309191,01-JAN-12,29-DEC-11,Kaustabh,,en,67.70.131.167,hjacleroy@sympatico.ca,14408674,000000122189888,5,5,Everything was great!,5
309192,01-JAN-12,28-NOV-11,Ricardo,,en,64.231.3.126,i_mcphee@sympatico.ca,14129258,000000121551950,5,5,,5
309193,01-JAN-12,28-DEC-11,Nawel,,fr,184.145.156.159,walter.hirtle@sympatico.ca,14402034,000000122174144,5,5,,5
309194,01-JAN-12,24-OCT-11,Ashwini,,en,64.231.3.126,i_mcphee@sympatico.ca,13739946,000000120784542,5,5,,5
309195,01-JAN-12,31-DEC-11,Josh,,en,65.94.196.48,msidorczuk@sympatico.ca,14436146,000000122241378,5,4,I think Im quite satisfy so far. Thanks,5
309196,01-JAN-12,24-OCT-11,Alejandro,,en,64.231.3.126,i_mcphee@sympatico.ca,13739948,000000120784423,5,5,,5
309197,01-JAN-12,31-DEC-11,Shirin,,en,67.70.86.199,neville_ally@sympatico.ca,14436278,000000122246977,5,5,,5
309198,01-JAN-12,28-DEC-11,Sonia,,fr,174.95.230.53,claponton@sympatico.ca,14389750,000000122166410,2,4,Avoir des personnes qui ne disent pas toujours qu'il ne comprend pas l'accent québécois. Donc avoir une équipe au Québec et pas en Tunésie,3
309199,01-JAN-12,29-DEC-11,Nikitha,,en,76.68.94.147,jack-lindabarber@sympatico.ca,14409078,000000122196745,5,5,,5
309200,01-JAN-12,30-DEC-11,Yaseen,,en,50.100.39.246,himakinson@sympatico.ca,14422996,000000122217434,2,4,"Very difficult to understand tech support representative because of accent.  Was not familiar with Apple products.  Nevertheless, was polite and resolved issue. Would much prefer tech support to be Canada-based.",1
309201,01-JAN-12,30-DEC-11,Bismiya,,en,69.157.119.210,pdaniels11@sympatico.ca,14427556,000000122214014,2,2,The survey I comleted was filled out in error. I mixed up the 2 calls. I was not satisfied with the Bisymia contact which connected me to India. I was dealt with very professionally on my next call and I was a happy and my problem was resolved.,2
309202,01-JAN-12,31-DEC-11,Ashwini,,en,174.89.47.73,barrydale@sympatico.ca,14419124,000000122236403,5,5,,5
309203,01-JAN-12,28-DEC-11,Gavin,,en,184.145.131.199,hhull@sympatico.ca,14393028,000000122182842,2,1,"I would have liked to have received accurate information!  My internet DSL was disconnected, and the fibre optic was not working.  I was told that I would not need a technician, when in fact a technician was required to make a connection at the box down the street.  I lost internet service for 2 days!  Tech support should have known that switch to fibre optic required services of a technician.  I should have been up and running Dec 28.  ",2
309204,01-JAN-12,28-DEC-11,Abir,,fr,24.37.156.11,jopiche@sympatico.ca,14394486,000000122161637,5,5,Tout était parfait.,4
309205,01-JAN-12,31-DEC-11,Mourad,,fr,184.148.246.89,c.a.ashton3@sympatico.ca,14432058,000000122239581,4,4,"Mourad fut excellent, le service n'est pas toujours à la hauteur.",4
307565,03-JAN-12,02-JAN-12,Leni,,en,69.41.195.67,w.malmo@sympatico.ca,14456538,000000122267329,5,5,Every time I have had a technician from San Salvador they have been excellent. Stay out of India Please they are dreadful.,4
307566,03-JAN-12,02-JAN-12,Natalia,,fr,174.93.223.62,lorrainepellerin@sympatico.ca,14451068,000000122274533,4,4,"non, la technicienne qui m'a répondu a été très clair, elle venait d'Ottawa. Nous avions au moins la même langue.",4
307567,03-JAN-12,02-JAN-12,Nizar,,en,184.148.172.254,agnes.caronj@bell.net,14443624,000000122260910,2,1,"When I called back Bell a few minutes after my first call to have my name change, the technician tested my computer by sending an e-mail to his own name but never tried sending testing messages to my own e-mail address.  This situation resulted in not being able to use my e-mail with my newly changed name.",3
307568,03-JAN-12,02-JAN-12,Melvin,,en,76.69.9.224,mrbigs@sympatico.ca,14452552,000000122261152,5,4,,4
307569,03-JAN-12,02-JAN-12,Andrea,,en,70.27.74.155,cmplante@bell.net,14445798,000000122279026,5,5,Nothing,5
307570,03-JAN-12,02-JAN-12,Kyle,,en,184.146.141.20,t.sparks@sympatico.ca,14455764,000000122259851,5,5,,5
307571,03-JAN-12,02-JAN-12,Nikki,,en,70.55.179.180,sayoub@sympatico.ca,14454856,000000122268133,5,5,,5
307572,03-JAN-12,02-JAN-12,Ibtissem,,fr,174.93.223.62,lorrainepellerin@sympatico.ca,14451070,000000122261412,3,3,"Le support venait de la Tunisie et nous avions de la difficulté à se comprendre, ce n'était pas évident. Pourquoi avons nous un support venant de l'étranger...c'est tellement facile avec les personnes d'ici...",
307573,03-JAN-12,02-JAN-12,Baltharaj,,en,184.148.172.254,agnes.caronj@bell.net,14443626,000000122262659,4,5,"At least this time my incoming and outgoing e-mail were tested on my computer and everything worked with my new e-mail name.  I don't think I should have wasted my whole morning on this minor problem - first - changed my name; second - not trying my incoming & outgoing e-mails on my computer... ",4
307574,03-JAN-12,02-JAN-12,Kim,,en,67.71.7.37,radcliffe@sympatico.ca,14453796,000000122266597,4,4,"I had to speak to a different agent for each service.  This ws time consuming and 
Quite inconvenient.",4
307575,03-JAN-12,02-JAN-12,Kanni,,en,184.146.166.99,diane.fassel@sympatico.ca,14446540,000000122276795,5,5,,5
307576,03-JAN-12,02-JAN-12,Stephen,,en,70.24.94.11,watchurst@bell.net,14456576,000000122265106,5,5,nothing,5
307577,03-JAN-12,02-JAN-12,Salvador,,en,70.26.145.209,paulettemiller@bell.net,14453334,000000122276538,2,2,I could not understand the person trying to help me. It was very fustrating to deal with not to be able to communicate with him. ,2
307578,03-JAN-12,02-JAN-12,John,,en,184.146.166.99,diane.fassel@sympatico.ca,14446542,000000122278109,5,4,,5
307579,03-JAN-12,02-JAN-12,Rahali,,fr,70.48.54.72,laurier.boucher@sympatico.ca,14450696,000000122267152,5,5,,5
307580,03-JAN-12,02-JAN-12,Alex,,en,76.69.13.250,georgef1@sympatico.ca,14447946,000000122280150,1,1,I asked for a dispatch time and it was not given- he kept repeating that service technician would be here by noon-i had to get to work and needed a definitive answer,1
307581,03-JAN-12,02-JAN-12,Robert,,en,67.71.7.37,radcliffe@sympatico.ca,14453798,000000122265839,4,4,I had to speak with a different agent for every service.  Tis was very time consuming.,4
307582,03-JAN-12,02-JAN-12,Basker,,en,76.69.19.35,mgsabre8@sympatico.ca,14452100,000000122270850,5,5,Nothing,5
307583,03-JAN-12,02-JAN-12,Ever,,en,184.147.54.92,ronnie.chung@sympatico.ca,14454422,000000122262711,5,5,,4
307584,03-JAN-12,02-JAN-12,Joshua,,en,70.54.113.218,cnjpucz@sympatico.ca,14445814,000000122267192,4,4,"I have to call in about my Internet billing about every 2-3 months. somehow that should been solved. it is always different from the ""Agreement"" and the real Bill. also there should be ""discount"" on the phone-Internet user's account, even if is 2 bill, same address/name. I have been with Bell for 45 years, but lately I have to many ""mishaps"" or misunderstanding, lots of calls. sorry about it. ",3
307585,03-JAN-12,02-JAN-12,Ahmed,,fr,174.92.173.58,mgiard@sympatico.ca,14452088,000000122264337,3,4,,3
307586,03-JAN-12,02-JAN-12,Jacqueline,,en,70.54.126.125,janeking@sympatico.ca,14449058,000000122265694,5,5,Your computer system seemed to be a bit slow.,5
307587,03-JAN-12,02-JAN-12,Radhika,,en,206.47.249.246,kevin.cray@sympatico.ca,14450306,000000122279964,5,5,"I need a new modem,, I offered to go pick one up myself at the bell world and drop off the defective one.. I was told they only sell new meaning I would have to pay for one,, else the process is to wait for a new one to be sent to me by courier and then return the old by return bag.  Why is this?? Wouldnt Bell be interested in sparing itself the courier costs,, and now I am out of internet service for 2-3 days awaiting the receipt of my new modem.. crazy.  But the people I spoke with were friendly and courteous,, the process you have implemented is not great.  ",3
307588,03-JAN-12,31-DEC-11,Med Lassaad,,fr,70.55.206.118,mdubois77@sympatico.ca,14435838,000000122237245,5,5,,5
307589,03-JAN-12,30-DEC-11,Faten,,fr,76.69.192.28,m_pare_7@sympatico.ca,14425622,000000122218859,4,4,"J'aime votre service le personnel la dame a été formidable, Bonne année a tous.",5
307590,03-JAN-12,02-JAN-12,Leah,,en,184.144.233.244,hey.jude11@bell.net,14448528,000000122269488,5,5,"Nothing. Everything was excellent!
It's always a pleasure dealing with Bell representatives.",5
307591,03-JAN-12,02-JAN-12,Leni,,en,70.49.73.19,georgeioanidis@sympatico.ca,14447948,000000122262203,4,4,I had a chat and a phone call going at the same time (I started chat first).  The call was faster and in the end I didn't get an answer from the chat. I ended the chat because the responses were too slow and there were so many questions not related to my problem that I didn't want to take the time to see the chat through to the end.,3
307592,03-JAN-12,31-DEC-11,Taoufik,,fr,50.100.107.49,durand.sarto@sympatico.ca,14433060,000000122246224,4,5,le temps pour rejoindre un conseiller,4
307593,03-JAN-12,01-JAN-12,Brahim,,en,67.68.180.170,raymondbergeron@bell.net,14442008,000000122253550,5,5,,5
307594,03-JAN-12,02-JAN-12,William,,en,74.15.76.48,dilly40@sympatico.ca,14446584,000000122277076,5,5,,5
307595,03-JAN-12,02-JAN-12,Aymen,,fr,174.95.239.10,lbarrette8@sympatico.ca,14450716,000000122271812,3,4,apres 5 contact avec vous vous m avez offert un autre modem.J ai ce probleme depuis le 24 decembre.,3
307596,03-JAN-12,02-JAN-12,Sana,,fr,70.29.198.79,georges.tarakdjian@sympatico.ca,14447950,000000122258091,4,3,"Il faudrait améliorer la qualité de vos casques d'écoute! La communication était plutôt déficiente et il a fallu que l'agente parle tr;s fort pour se faire comprendre.",3
307597,03-JAN-12,02-JAN-12,Venkatesh,,en,70.53.96.199,ksk@sympatico.ca,14450520,000000122261661,3,2,tried another method to resolve my problem- had to contact the printer manufacturer to find out in fact that the problem was in fact created by a Sympatico tech that attempted to resolve another issue 2 weeks ago.,4
307598,03-JAN-12,02-JAN-12,Vijayashanti,,en,74.15.61.184,carl.leblanc2@sympatico.ca,14445222,000000122264471,5,5,,5
308146,01-JAN-12,30-DEC-11,Michelle,,en,69.157.101.206,bandjmyers@sympatico.ca,14419084,000000122215684,5,1,It has been since last April and I phone every month bell tells me it is fixed and you have been unable to handle it yet.  Will I be calling next month??  You bet because I will be shocked if it is fixed yet because Bell does not care about customers!!!,2
308147,01-JAN-12,31-DEC-11,Aroua,,fr,174.92.170.74,murielletherrien@sympatico.ca,14436170,000000122243333,,3,bell ma envoyer un email en disant de programmer un securité ce que j ai fait et sapres j avais plus internet .il a fallu que je deprogramme tout ..qu ec que cest c est niaiserie la et sont pas trop patiente pour nous aider a deprogrammer non plus .je me suis fier a bell ..et sa ma donner 4 hrs d ouvrage .,
308148,01-JAN-12,28-DEC-11,Pascal,,fr,76.71.178.105,eric.joyal_tech@sympatico.ca,14391452,000000122174976,4,4,,5
308149,01-JAN-12,30-DEC-11,Khmaies,,fr,174.91.248.21,samy.djeliti@sympatico.ca,14428774,000000122233692,5,5,"Avoir pris le temps de bien regarder mon dossier avant de me facturer, mon vieux modem avais été remporté par le technicien lors de son passage. En plus jai téléphoné lorsque que jai reçu une lettre me demandant de renvoyer le vieux modem, par la suite jai reçu une deuxième lettre cest comme si personne savais rien bref une perte de temps pour moi et dargent pour vous",5
308150,01-JAN-12,31-DEC-11,Claudia,,en,76.65.131.64,ylin@sympatico.ca,14438566,000000122238080,4,4,,5
308151,01-JAN-12,31-DEC-11,Joan,,en,67.70.162.188,gillian.moran@sympatico.ca,14433614,000000122237700,4,4,"No with this agent, but the original one. We changed our services. I was told I'd receive an email showing the changes, but did not receive it. I also did not know I would receive a new modem, unfortunately sent to the wrong address. 60 Dingman instead of 6. I'm still not sure why I received a new modem.",4
308152,01-JAN-12,31-DEC-11,Pradeep,,en,76.65.131.64,ylin@sympatico.ca,14438568,000000122238328,5,5,,5
308153,01-JAN-12,30-DEC-11,Faqria,,en,174.92.68.241,jsavery@sympatico.ca,14424150,000000122229099,1,1,Have people answering the phones that know what they are talking about----be able to help fix the problem,2
308154,01-JAN-12,31-DEC-11,Karen,,en,67.71.141.187,bcgibson1@sympatico.ca,14431696,000000122239983,5,4,,4
308155,01-JAN-12,31-DEC-11,Imen,,fr,65.94.178.176,jimmytoby@sympatico.ca,14434444,000000122243596,5,5,,5
308156,31-DEC-11,30-DEC-11,Lise,,fr,76.65.171.134,tricycle3@sympatico.ca,14430172,000000122222688,4,4,moins d'attente,4
308157,31-DEC-11,25-DEC-11,Mohd,,en,69.159.0.246,god2@sympatico.ca,14357824,000000122118394,1,1,fix the problem,1
308158,31-DEC-11,28-DEC-11,Abderrahmen,,fr,174.95.245.46,mfgregoire@bell.net,14397220,000000122164540,5,4,installer mon internet a la date prevu le 21 decembre en meme temps que le telephonne et la television comme entendu,3
308159,31-DEC-11,30-DEC-11,Kat,,en,65.92.153.83,davy.li089@sympatico.ca,14420804,000000122215217,5,5,,5
308160,31-DEC-11,29-DEC-11,Jorge Alberto,,en,70.30.54.5,daisy.burnett@sympatico.ca,14405902,000000122204118,5,5,All went well...excellent service,5
308161,31-DEC-11,28-DEC-11,Sana,,en,174.95.107.186,lugarich@sympatico.ca,14396186,000000122182337,5,5,"None on this incident. It was handled proffesionaly and properly. When the first person was not sure of the problem she referred me to a technician. The delivery of the new modem was prompt, even though New Year was approaching.",5
308162,31-DEC-11,30-DEC-11,Denice,,en,70.52.171.198,emacpherson@sympatico.ca,14421705,000000122216049,5,4,Nothing really...,5
308163,31-DEC-11,30-DEC-11,Rym,,en,64.229.85.88,lisejacques@sympatico.ca,14425264,000000122226232,3,2,,4
308164,31-DEC-11,30-DEC-11,Mathieu,,fr,184.144.242.198,djebassi@sympatico.ca,14421150,000000122219896,4,4,"le temps d'attente été de 43 minutes 
c'est incroyable .",4
308165,31-DEC-11,30-DEC-11,Jose,,en,67.71.63.42,cmhk.warner@sympatico.ca,14420360,000000122227722,5,5,"In this case, nothing.  The problem was solved, the CCR knew how to correct the situation in did so promptly.",5
308166,31-DEC-11,29-DEC-11,Lisa,,en,74.15.241.219,jeffreyssnyder@sympatico.ca,14409516,000000122194509,4,1,Perhaps Bell could have confirmed that there was an alternative product offering before cancelling Portable Internet.  ,1
308167,31-DEC-11,29-DEC-11,Amine,,fr,76.67.172.158,richard314@sympatico.ca,14414758,000000122206799,3,4,"Ne pas transférer ma page mon bell à mon ex conjointe sans ma permission. Le technicien lors de mon appel m'a permis de récupérer ma page, mais quelqu'un de chez Bell a fait une chose inimaginable en  donnant ma page mon bell à mon ex conjointe. Si je connaissais le nom de cet individu, je me plaindrais pour qi'il soit suspendu pour ce qu'il a fait. Il a participé à un vol d'identité.",1
308168,31-DEC-11,27-DEC-11,Keerthi,,en,174.88.8.213,eljay718@sympatico.ca,14376764,000000122145017,5,5,I have no suggestion.  The person I spoke with was very polite and patient with me and solved my problem.,5
308169,31-DEC-11,29-DEC-11,Nischal,,en,184.147.228.138,denisetolfo@bell.net,14406358,000000122198015,4,3,"Not to be lied to.  When I first called to find out why I could not connect to the internet, I was told that because of a change in my service, the service would not be available to me until midnight the next day.  In the end reason was that something had to be done to my line in order to accommodate the change.  
Bell is the owner of both the equipment and is my internet provider.  Rather than cut off my service for he upgrade, the service should have been left in place, the change made and the new service installed.  This would have provided a seamless transition for me the user, and not have wasted more than an hour of my time trying to get to the bottom of the problem.  
What infuriates me the most is when I first called in my problem, the call centre operator (310-surf) told me that I should have been informed of this down time.  The call centre operator (310-bell) said it was not normal to have down time and the change in service should not have effected my ability to access the internet.  
There seems to be a classic case of the left hand not knowing what the right hand is doing.  Or just laziness in not wanting to get to the bottom of a situation.
All in, all parties and equipment belong to Bell and I feel I went through unnecessary stress.  At the end, I was told all changes would be done be five that day (7 hours sooner) and it was.  Satisfaction and resolution were achieved but I don;t think the aggravation was worth it.",3
308170,31-DEC-11,30-DEC-11,Faqria,,en,71.16.45.228,glfgr8@sympatico.ca,14422588,000000122236061,1,1,"Provide a decent service to suspend your internet service for travellers. Internet Chat would not work even with Pop Ups disabled. Due to our travel plans  we have to wait a couiple of more days to get a chanced to suspend service by phone.
This is a system problem - the agent was fine.",1
308171,31-DEC-11,30-DEC-11,Chirine,,fr,74.58.182.236,adaigle2@sympatico.ca,14418250,000000122226479,5,5,,3
308172,31-DEC-11,29-DEC-11,Edgardo,,en,65.92.77.116,kanti@sympatico.ca,14410402,000000122190414,5,4,"Actually, the attention received was satisfactory under the given situation.
No complains.",5
308636,30-DEC-11,29-DEC-11,Edwin,,en,74.14.101.157,patrick.slogan090@sympatico.ca,14413772,000000122211347,5,5,Nothing this gentleman named Edwin did a fantastic job very very knowledgeable.,5
308637,30-DEC-11,29-DEC-11,Gerry,,en,74.15.58.67,g.h.gingell@sympatico.ca,14407696,000000122210469,4,4,,5
308638,30-DEC-11,26-NOV-11,Gavin,,en,174.94.26.111,jimsueclark@sympatico.ca,14112072,000000121508018,4,4,"Not much, we needed a new outlet and he sent it right away... Thanks!",5
308639,30-DEC-11,29-DEC-11,Rodolfo,,en,184.145.103.217,r.ainbinder@sympatico.ca,14414310,000000122205644,4,1,"Bell advises that they do not keep forwarded emails that were not kept on the server. I find this absolutely impossible to believe, since police depts and presecutors cen get emails that were deleted years ago!",3
308640,30-DEC-11,26-DEC-11,Saifuddin,,en,65.94.106.253,fred.diane.rayner@sympatico.ca,14364902,000000122134610,5,3,"Was able to improve the internet speed, but would like to have it a bit more if possible.",4
308641,31-DEC-11,30-DEC-11,Rahma,,fr,76.69.195.158,slcloutier@sympatico.ca,14429210,000000122217441,5,3,"Il s'agissait de l'achat du modem à 49,95 $.  J'ignorais cet info aussi, selon moi, après 3 ans d'utilisation, pourquoi ne pas laisser ce service gratuit au consommateur d'autant plus que, depuis des années le ditconsommateur utilise les services de Bell et ce, malgré les nombreuses sollicitations de la part des concurrents.

Les services s'améliorent et tant mieux, mais encore faut-il aviser l'utilisateur avant de facturer.",4
308642,31-DEC-11,26-DEC-11,Steph,,en,67.70.36.227,simeonsr@bell.net,14371004,000000122123242,5,5,,5
308643,31-DEC-11,30-DEC-11,Evangeline,,en,184.147.0.118,immagin@sympatico.ca,14423180,000000122217094,3,3,When we got our PVR last feb . We got a good deal so we bought it instead of renting. So Bell installed a new PVR . The old  PVR we told by the technician  that Bell would contact us to let us know we're to send the old PVR.... They never contacted us. We forgot ... Turn out we were still paying the rental of this PVR that we never used... 240$.. So we did not get a good deal on our PVR... That really was bad business....  We could have being informed that we were paying for a second PVR.. We just thought we were not.,4
308644,31-DEC-11,30-DEC-11,Henry,,en,70.110.219.32,derhov@sympatico.ca,14421026,000000122232949,5,5,nothing everything was great.,5
308645,31-DEC-11,30-DEC-11,Naveed,,en,76.70.86.125,sylviaharrop@sympatico.ca,14429686,000000122217131,4,3,"This is the only place for comments. I could inderstand Naveed (681610) which is a pleasant change, I have had to discontinue calls in the past because I couldn't understand a word.This alone makes the call a success!!!",3
308646,31-DEC-11,30-DEC-11,Gabriel,,en,174.89.197.61,ibolduc@bell.net,14423154,000000122227521,1,1,"Have someone resolve my problem after contacting bell services and telling them that they skrewed up my computer when they installed Bells Security in it.  Now my recycle bin empties on it's own when I don't want it to empty and it keeps scanning, tune up and defragnement my computer evey two days when all the time it's set to do these tasks once a month or twice a month now.",1
308647,31-DEC-11,30-DEC-11,Rohit,,en,70.51.130.38,gilles-aline@sympatico.ca,14422516,000000122223854,5,5,Nothing,5
308648,31-DEC-11,30-DEC-11,Houssem,,fr,69.159.166.12,clafour@sympatico.ca,14420274,000000122224799,4,4,Rien,5
308649,31-DEC-11,30-DEC-11,Loyda,,en,74.15.137.235,marilyn.gordon@sympatico.ca,14425920,000000122233386,4,3,"There have been many recent experiences. 8 Nov, 21 Nov, 10 Dec, 14 Dec, 15 Dec and 30 December. In all cases the internet connection was severed and there were line problems with the phone crackling. The most recent experience was handled well by Mary who did whatever was necessary to reconnect the Internet. She checked the 2 wire modem which was newly installed on 15 December - advice of Bell - a procedure that was supposed to end the problem! She verified it was a line problem. Almost two months to resolve a problem shows poor technical support.",2
308650,31-DEC-11,30-DEC-11,Yosra,,fr,76.65.57.62,boumhi.asma@sympatico.ca,14419526,000000122216734,5,5,"Ce qui était intéressant c`est que la personne qui m`a répondu avait des réponcers à toutes mes question,elle était à l`écoute et tres patiente.",5
308651,31-DEC-11,30-DEC-11,Med Anouar,,fr,70.30.190.51,michelynesoulard@bell.net,14426490,000000122226500,5,3,,5
308652,01-JAN-12,31-DEC-11,Sylvie,,en,70.50.33.33,gus.valcour@sympatico.ca,14433782,000000122243910,3,2,"The red light was continually lighted on the modum.  The rep. did everything to try and resolve it but to no avail.  It went off in the middle of the night.  Apparently, it was a network problem and not a modum problem.  The representative did her best but she had a very impatient tone to her voice and sounded very exasperated with me. It would have been a much more pleasant experience if she had been just a little calmer and more patient. I have been a Bell Internet user for many years.",4
308653,01-JAN-12,31-DEC-11,Venkatesh,,en,207.164.79.56,tayyibtradingcompany@bell.net,14437966,000000122238087,,,Make sure ur Emp. Don't all the time,1
308654,01-JAN-12,31-DEC-11,Rohit,,en,70.27.71.251,gamary@sympatico.ca,14433472,000000122241347,4,4,everything was fine,5
308655,01-JAN-12,31-DEC-11,Marco,,en,184.147.186.232,clsnively@sympatico.ca,14432430,000000122248340,5,5,,5
308656,01-JAN-12,31-DEC-11,Salvador,,en,70.31.127.91,spr1ches@bell.net,14437718,000000122237825,4,4,,5
308657,01-JAN-12,31-DEC-11,Cristobal,,en,184.145.77.157,wilfandbarb@sympatico.ca,14438484,000000122243268,5,4,,5
308658,01-JAN-12,31-DEC-11,Wissem,,fr,70.55.164.127,reginequintal@sympatico.ca,14436994,000000122247752,5,5,,5
308659,01-JAN-12,31-DEC-11,Meriam,,fr,65.95.73.32,st52@sympatico.ca,14437755,000000122244777,3,1,"Premièrement on a de la difficulté à comprendre le langage de l'INTERLOCUTEUR. La personne devient agressive parce que nous comprenons pas tout ce quel dit et finalement elle nous a dit qu'aucun technicien ne pourra nous aider à régler notre problème (window, messenger live)Nous sommes très tressé d'appeler dans le département du service téléphonique.Corriger ce problème.

merci Bonne Année",3
308660,01-JAN-12,30-DEC-11,Sam,,en,174.93.67.248,john.smith1@sympatico.ca,14424006,000000122233362,5,5,if there any I certainly did not note it.,5
308661,01-JAN-12,31-DEC-11,Rachel,,en,70.27.128.62,pbinkle@sympatico.ca,14436592,000000122245662,4,4,"A small matter, but I'm always surprised that even though the automated system asks me to enter my 10 digit phone number upon first connecting, that the person I then get on the line needs me to say it again, or asks me my b1 internet number, or ... ",4
308662,01-JAN-12,31-DEC-11,Sana,,fr,64.228.87.138,gaetanepare@sympatico.ca,14433460,000000122240931,5,4,"mon ordi est devenu encore plus lent...
il manque de mémoire...rien à voir avec l'excellent travail de Sana à qui je dis
encore Merci !",5
308663,01-JAN-12,31-DEC-11,Mario,,en,76.69.155.15,parkinsons@sympatico.ca,14436530,000000122246562,5,5,,5
309206,01-JAN-12,29-DEC-11,Charles,,en,65.95.113.76,mcmolloy@sympatico.ca,14412370,000000122205391,2,2,"I initially called Bell because my DSL charges had increased 40% over 2 years.  Didn't appreciate learning that I was paying higher than the posted rate for my DSL program.  In addition, I was annoyed to be told that the modem rental fee was waived as a result of my call; otherwise, they would have continued ($4.95/mo) indefinitely.  This is unfair pricing policy and takes advantage of customers who don't know enough to call and question/complain.  This is tantamount to negative billing, which I find appauling.  Found out I was ""upsold"" to a faster service from DSL to Fibe6, and only learned that a day later when the new modem arrived unexpectedly.  I would appreciate receiving all these changes in writing to explain all details, rather than relying on minimal details provided over the phone.  Still haven't decided if I will continue with the new service because it has not been initiated yet (3 days later, but likely due to the weekend and New Year's Day.)  I hope so, because I am reluctant to call Bell for another phone call that could last 30 min. to 45 min. I've already had 3 calls like this during this transition.  In addition, my name was mispelled by the service rep, and yet, the proper spelling of my name already appears correctly on the monthly invoices.  Clearly, there are two databases for storing names which is unnecessary.  I've had to deal with Bell for business purposes also, and those experiences are laden with problems just as with my recent experiences above.  Unfortnately, there is limited competition in Canada for telecom services; I've had to deal with Rogers customer service in the past and the experience was not much better.",2
309207,01-JAN-12,30-DEC-11,Laddavanh,,en,174.89.63.178,rm.miller@sympatico.ca,14428290,000000122220092,1,1,"First of all the operator did not acknowledge the fact that my internet approved network was dropped from 20kb to 2kb without any notification to me. The operator just kept trying to sell me more network capability. The second annoying point is that I had to ask to speak to a Supervisor three to four times before I was put on hold and when the operator did get back I was told that a Supervisor would contact me in three to four working days. What is that a cooling off period?  The operator also state that Bells rates are competitive to the other internet providers. Whoopi Do! I would be with one of the competitors if I wanted to.
Train your operators better.  I used to work for an organization that had a number of Com Centres dealing with 911 emergencies. I know what their training requirements were and how hard it was to make the grade. Maybe Bell should look at similar organizations to theirs and try to be better instead of mediocre.",1
309208,01-JAN-12,28-DEC-11,Gilberto Jose,,fr,70.29.254.251,sicoliml@sympatico.ca,14400560,000000122181771,5,5,Not much else... very pleasant experience.,5
309209,01-JAN-12,31-DEC-11,Kimberly,,en,184.144.61.166,vkcc@sympatico.ca,14438368,000000122239120,4,4,,5
309210,02-JAN-12,30-DEC-11,Ashley,,en,174.92.89.76,miga007@sympatico.ca,14426502,000000122222387,4,4,n/a,5
309211,02-JAN-12,31-DEC-11,Klai,,fr,70.53.238.28,bryandeblois@bell.net,14432020,000000122248308,5,5,merci à vous tous un service très apprécier,5
309212,02-JAN-12,30-DEC-11,Bob,,en,184.145.131.126,jennbelanger@sympatico.ca,14423700,000000122215067,2,4,Answer questions. Accurately and communicate within your company adequately to avoid delays and service calls,1
309213,02-JAN-12,01-JAN-12,Ganesh,,en,76.69.154.75,rstaron@sympatico.ca,14442158,000000122254214,5,5,Nothing that I can think of,5
309214,02-JAN-12,01-JAN-12,Jay,,en,70.50.91.226,cpmalis@sympatico.ca,14439480,000000122251132,5,5,can't think of anything,5
309215,02-JAN-12,01-JAN-12,Khan,,en,64.231.186.13,loonlanding@bell.net,14441120,000000122254609,3,3,"Cut out all the PR crap about how much you value me as a customer, and just fix the problem!",3
309216,02-JAN-12,01-JAN-12,Helenpearl,,en,70.49.133.113,gordon.martin2008@sympatico.ca,14440208,000000122250039,3,3,,4
309217,02-JAN-12,01-JAN-12,Sabha,,en,216.209.114.127,rlgood@sympatico.ca,14442096,000000122254405,1,1,Provide service by someone who can be understood. Your people from India/Pakistan may be aable to speak english or supposedly understand english but it is extremely difficult to understand them because of their accent. I would like to be able to speak to someone in Canada when I call. This is very important to me.,2
309218,02-JAN-12,01-JAN-12,Sowjanya,,en,76.68.52.147,d.r.hopkins@sympatico.ca,14439516,000000122250494,5,5,,5
309219,02-JAN-12,01-JAN-12,Kanchumarthi,,en,184.146.144.115,705jaycee@bell.net,14438656,000000122249791,3,1,"Recent experience was only due to fact that Bell Telephone have been in my condo building in the past month replacing ""old"" lines. Ever since then the problems have been ""rife:"" - look at my report sheet..4 technicians re crossed lines - no Enterphone line and just frustration all around.
I feel also, that there has been no communication with Management re this problem as I have been told by your agents that there is ""a major problem with one of the jacks in the building on the 05 risers.
I sincerely trust that Bell Management and/or superior technicians are working to solve this problem.
Apologies are given - the telephone agent is not to blame and however much they reiterate that they ""understand"" and ""give sincere apologies"" this does not rectify the real problem which is in the building itself and with the set up of the lines.
I changed to Bell being confident that they are the experts and my trust is slowly diminishing!",
309220,02-JAN-12,01-JAN-12,Naveenkumar,,en,65.92.35.10,aznights@sympatico.ca,14438974,000000122254088,5,5,"Maybe given a reason why I had the problem in the first place.  Having no access to email for almost a full day was pretty frustrating, especially when I needed to send things that were very important.  As far as the service and professionalism of my technician I was very, very satisfied.",5
309221,02-JAN-12,01-JAN-12,Daniel,,en,184.145.48.189,sandra.craig@bell.net,14442222,000000122251962,4,4,,4
309222,02-JAN-12,30-DEC-11,Sofien,,fr,70.31.226.248,claudelacombe@bell.net,14420302,000000122214858,5,5,,5
309223,02-JAN-12,01-JAN-12,Juliio,,en,76.68.135.121,acogdon@sympatico.ca,14438770,000000122256500,5,5,Waited aprox 15 minutes on hold.,5
309224,02-JAN-12,01-JAN-12,Eddy,,en,70.24.172.59,mhdaly@sympatico.ca,14441448,000000122252026,4,4,"speak a little louder, older people have a harder time hearing, especially in a technical conversation.",4
309225,02-JAN-12,01-JAN-12,Tyler,,en,70.30.31.85,Richardsal@sympatico.ca,14438718,000000122253350,4,5,,4
309226,02-JAN-12,01-JAN-12,Haythem,,fr,76.67.158.153,jacquesrgagnon@sympatico.ca,14440472,000000122251816,5,5,rien,5
309227,02-JAN-12,01-JAN-12,Hechmi,,fr,69.156.57.27,nelson.v@sympatico.ca,14441650,000000122253789,4,4,"Le débit vocal est souvent faible.  Donc, il faut faire répéter. Et je ne suis pas sourd.  Merci.",5
309228,02-JAN-12,01-JAN-12,Hanen,,fr,174.95.227.45,ctourneau@sympatico.ca,14439494,000000122249725,5,5,,5
307599,31-DEC-11,30-DEC-11,Mohamed,,fr,50.100.108.137,mabelle@bell.net,14425632,000000122219559,5,4,"peut-être un peu moin de temp a prendre l.appel , mais je doit dire que je suis content et mon problème a été résolu
et j'ai été tres satisfait de l'intervention avec la personne qui m'a reçu et résolu mon problème surtout dans le temp des fêtes merci.",5
307600,31-DEC-11,30-DEC-11,Henry,,en,70.26.180.236,helenealex@sympatico.ca,14422940,000000122225595,5,5,nothing.employee 722844(Henry)was very helpful.,5
307601,31-DEC-11,30-DEC-11,Richard,,en,70.50.218.69,lim@bell.net,14425196,000000122220013,1,1,"Fix the problem, the cell phones and iPods still could not pick up the wifi.  ",1
307602,31-DEC-11,30-DEC-11,Gabriel,,en,70.50.218.69,lim@bell.net,14425198,000000122231446,5,5,fix it right the first call,4
307603,31-DEC-11,30-DEC-11,Fatiha,,fr,70.29.189.196,pgliven@sympatico.ca,14427666,000000122215293,4,5,Arreter de toujours vouloir nous faire augmenter notre forfait à chaque foi qu'on appel.Surtout lorsqu'on vient de le changer.,4
307604,31-DEC-11,30-DEC-11,Jose,,en,65.95.44.236,mraymer@sympatico.ca,14426814,000000122231685,5,5,Everything was perfect,5
307605,31-DEC-11,29-DEC-11,Yosimar,,en,74.12.121.44,bill.ahamad@sympatico.ca,14404326,000000122205129,4,4,,4
307606,31-DEC-11,30-DEC-11,Arun,,en,184.151.63.146,garyandlaurabrown@sympatico.ca,14422320,000000122234937,5,5,,5
307607,31-DEC-11,30-DEC-11,Basho,,en,64.229.36.192,betndoc@sympatico.ca,14419304,000000122233645,5,5,"Nothing, Thank You",5
307608,31-DEC-11,28-DEC-11,Nicholas,,fr,174.93.211.117,francoise.begin@bell.net,14391874,000000122175531,5,5,,4
307609,31-DEC-11,30-DEC-11,Malek,,fr,70.51.5.142,marcelle.girard@sympatico.ca,14425784,000000122220545,5,5,,2
307610,31-DEC-11,30-DEC-11,Will,,en,64.231.5.72,david_rose@sympatico.ca,14420778,000000122223676,4,5,Improve wait time for technician to come on phone.,4
307611,31-DEC-11,30-DEC-11,Kayange,,en,65.95.82.206,mike.james@sympatico.ca,14426516,000000122221561,5,2,The original incident of requesting us to mail back a modem that the technician took back with him on the day of the modem service should not have occurred,4
307612,31-DEC-11,28-DEC-11,Fatma Sawcen,,fr,70.24.215.147,jacques070@sympatico.ca,14393526,000000122168011,5,5,,5
307613,31-DEC-11,30-DEC-11,Moses,,en,184.4.238.44,jasscan@sympatico.ca,14423484,000000122219591,4,5,No charge for waiting h40 minutes in Florida,3
307614,31-DEC-11,30-DEC-11,Mohammed,,en,184.146.171.74,liz.larry@sympatico.ca,14425278,000000122236005,5,5,?,5
307615,31-DEC-11,30-DEC-11,Yara,,en,70.54.63.177,gaildall@sympatico.ca,14422280,000000122235197,1,1,"When I call for assistance I want to speak to someone who I can understand not someone with an accent.
The person that I did talk to did not know how to fix my problem so they gave me the number to call Microsoft & they had it fixed in about 10 minutes.  Maybe you should have a technician that comes from Canada & knows how to do their job.l",1
307616,31-DEC-11,30-DEC-11,Fourat,,fr,65.95.46.227,sgagnon28@sympatico.ca,14428992,000000122233981,5,5,,5
307617,31-DEC-11,30-DEC-11,Anne,,en,64.231.49.86,grscobie@sympatico.ca,14422724,000000122223023,5,5,,4
307618,31-DEC-11,30-DEC-11,Rowena,,en,70.49.173.163,kmar-t@sympatico.ca,14424722,000000122219139,5,5,The first call I made to Bell on Dec 30th I was on hold for 26 minutes. When I finally got through I was told I had the wrong department and was given a number for the correct one. I was on hold for 15 min this time. I find this wait time ridiculous.,4
307619,31-DEC-11,30-DEC-11,Emmanuelle,,en,184.147.119.201,mert35@sympatico.ca,14426330,000000122214043,5,5,,5
307620,31-DEC-11,30-DEC-11,Methil,,en,70.31.227.208,andrew.dufour@sympatico.ca,14418640,000000122232150,5,5,,5
307621,31-DEC-11,30-DEC-11,Dwayne,,en,76.64.192.51,r.ingalls@sympatico.ca,14427902,000000122219767,4,5,,4
307622,31-DEC-11,29-DEC-11,Mohd,,en,70.27.128.20,vmgouzecky@sympatico.ca,14417336,000000122207567,5,5,,5
307623,31-DEC-11,30-DEC-11,Earl,,en,70.49.24.45,klbruce@sympatico.ca,14424710,000000122229237,3,3,"The wait time was very long to start the call.  Earl was very polite.  But, the offers that I was looking for where only available to new customers.  Unfortunately, this is very disappointing that customer loyalty is not recognized!!  I solved my concerns w the amount of usuage I need for now!!  But, I will be looking to find a better solution.  I am planning to investigate all my options.....My next call will be to a customers loyality representive.  ",4
307624,31-DEC-11,30-DEC-11,Wayne,,en,70.27.157.7,brian.philip@sympatico.ca,14419612,000000122219739,1,1,"answered the phone, as i want to find out why it is that the smpaticosite and surfing is very slow. It take approx 5-6 secounds or more for an activity to apear. There is obviously something wrong with the line and bridging is the issue. I would like someone to call and arrange to have this fixed as I am paying for hi speed and not getting it. The line speed test is not factual",
307625,31-DEC-11,30-DEC-11,Mohamed Taher,,fr,69.159.133.194,j.montminy@sympatico.ca,14423298,000000122230299,5,5,,5
307626,31-DEC-11,29-DEC-11,Suraj,,en,65.94.49.23,lianeconnor1@sympatico.ca,14411172,000000122195151,5,5,,4
307627,31-DEC-11,30-DEC-11,Moncef,,fr,174.93.229.158,dupuis.daniel@sympatico.ca,14421436,000000122225781,4,4,,5
307628,31-DEC-11,30-DEC-11,Emely,,en,174.93.51.7,argayson@sympatico.ca,14418832,000000122216319,1,3,It would have been better if the first tech person to arrive could have been able to climb his ladder at the pole where the problem was...however he is too heavy to climb so he referred the problem to a different tech who could climb a ladder at the pole where the problem was.,1
307629,31-DEC-11,30-DEC-11,Rudys,,en,70.53.99.160,lass@sympatico.ca,14424986,000000122220725,5,3,,5
307630,31-DEC-11,30-DEC-11,Med Aymen,,fr,70.29.140.57,claude.savaria@bell.net,14420292,000000122222451,4,5,"Je suis surpris que vous me demandez de retourner le modem quand il a été retourné le 22 juillet 2011.
# du tampon 103291 Poste Canada.",5
307631,31-DEC-11,28-DEC-11,Charles,,en,67.71.63.37,dcdof3@bell.net,14390528,000000122177035,4,2,,4
307632,31-DEC-11,30-DEC-11,Salvador,,en,74.14.39.182,gail.harold@sympatico.ca,14422274,000000122218269,5,5,,5
307633,31-DEC-11,26-DEC-11,Mathew,,en,70.24.99.110,rpmb@sympatico.ca,14370426,000000122127570,5,5,,3
307634,31-DEC-11,30-DEC-11,Jose,,en,70.55.48.86,siebertv@sympatico.ca,14429118,000000122218967,5,5,The wait for the call to be answered was very long.,5
307635,31-DEC-11,29-DEC-11,Yousri,,fr,184.145.176.61,mstl-laurent@bell.net,14413062,000000122192235,5,4,,5
307636,31-DEC-11,30-DEC-11,Maria,,en,64.231.82.167,fbaltzer@sympatico.ca,14421934,000000122229212,5,5,Nothing more..service was great !,5
307637,31-DEC-11,29-DEC-11,Sonia,,fr,174.92.169.253,linda.desforges@sympatico.ca,14411212,000000122202758,4,4,,5
308173,01-JAN-12,30-DEC-11,Tathiana,,en,76.66.166.168,pgeremia@bell.net,14427664,000000122235743,5,5,Nothing the service was great. Thank You,5
308174,01-JAN-12,30-DEC-11,Anis,,en,70.50.46.98,mauriziom@sympatico.ca,14426150,000000122231331,5,5,,5
308175,01-JAN-12,29-DEC-11,Wajih,,fr,70.53.199.176,smarenger@bell.net,14416004,000000122208620,5,4,,5
308176,01-JAN-12,30-DEC-11,Sana,,en,65.94.106.133,syvia.wood@sympatico.ca,14429706,000000122232174,4,5,it was a bit difficult to hear her-not sure if her voice was very low-I tried to reduce noise in the background on my end ie turning off television and going to another room but still difficult to hear,5
308177,01-JAN-12,31-DEC-11,Chenrup,,en,50.101.147.35,sharonluke2@sympatico.ca,14437554,000000122239946,5,5,,5
308178,01-JAN-12,31-DEC-11,Dinesh,,en,74.14.63.146,baadscott@sympatico.ca,14431628,000000122242829,2,2,Fix the problem!  Duh......,3
308179,01-JAN-12,31-DEC-11,Vladimir,,en,74.14.63.146,baadscott@sympatico.ca,14431630,000000122243689,4,4,"1st issue resolved quickly.  2nd issue, agent not very understanding or sympathetic.",4
308180,01-JAN-12,31-DEC-11,Julio,,en,64.228.142.10,anderson726@sympatico.ca,14431364,000000122240802,5,5,,5
308181,01-JAN-12,31-DEC-11,Casey,,en,70.24.4.110,edkowacz@bell.net,14433112,000000122237812,5,5,,4
308182,01-JAN-12,29-DEC-11,Will,,en,184.147.37.152,hauver@sympatico.ca,14408520,000000122200240,5,5,Nothing else reqwuired.,5
308183,01-JAN-12,31-DEC-11,Sihem,,fr,76.65.83.138,jeacar@bell.net,14434332,000000122237256,5,4,non c'est parfait comme celà,5
308184,01-JAN-12,22-DEC-11,Arthur,,en,184.147.180.73,halleywendy@bell.net,14329622,000000122061508,5,5,,5
308185,01-JAN-12,31-DEC-11,Moncef,,fr,76.67.158.14,p__sweeney@sympatico.ca,14436478,000000122239858,5,5,répondre plus rapidement car j' ai du attendre au moins 10 minutes avant que quelqu'un me répondre.,3
308186,01-JAN-12,31-DEC-11,Priyanka,,en,70.26.29.214,tony.novak@sympatico.ca,14438174,000000122240491,4,4,,5
308187,01-JAN-12,27-DEC-11,Vaishnavy,,en,174.95.47.31,portelli@sympatico.ca,14383446,000000122144469,3,4,"- long hold time. 
- person had to connect with technical support.",4
308188,01-JAN-12,31-DEC-11,Faqria,,en,76.69.2.144,vid.silininkas@sympatico.ca,14438329,000000122249013,1,1,Not putting me on hold after I have been on the phone for 32+ minutes.,2
308189,30-DEC-11,29-DEC-11,Med Aymen,,fr,69.159.178.107,sailor9@sympatico.ca,14415412,000000122210286,5,5,,5
308190,30-DEC-11,29-DEC-11,Youssef,,fr,70.31.222.31,ygp@sympatico.ca,14417660,000000122202979,4,4,Un peuplus rapide et moins de probllèmes répétitifs,5
308191,30-DEC-11,29-DEC-11,Lilian,,en,50.100.150.109,sterdem@sympatico.ca,14416268,000000122199075,3,1,"As a result of not understanding the problem, the fix was only temporary.  The problem reoccurred within a few hours.",1
308192,30-DEC-11,29-DEC-11,Dennis,,en,184.147.122.166,pam.pam@sympatico.ca,14413666,000000122188331,2,2,"Explained why my ""wireless hi speed"" internet was working so slowly when in another room about 30 - 35 feet away.  I asked if I should have a different modem instead of this white one....works fine when I am right over by modem, but not so fast when away from it.",2
308193,31-DEC-11,30-DEC-11,Charles,,en,70.26.76.195,laurenza4@sympatico.ca,14425000,000000122228753,5,5,,5
308194,31-DEC-11,30-DEC-11,Juan,,en,69.159.0.94,billyheather@bell.net,14419380,000000122216344,5,5,Juan was very thorough and exceeded his role bye taking it one step further to help me with other electronics that were enabled bye the internet.,5
308195,31-DEC-11,30-DEC-11,Mohamed,,fr,174.93.235.161,rhmoussette@sympatico.ca,14428170,000000122220509,5,5,,5
308196,31-DEC-11,30-DEC-11,Alonia,,en,69.159.12.126,suter.d@sympatico.ca,14429616,000000122223867,4,4,,4
308197,31-DEC-11,26-DEC-11,Pradheep Kumaar,,en,199.30.122.158,delahunt.wheeler.vicki@sympatico.ca,14363992,000000122136528,2,2,"Have qualified people, who spoke the same language(verbally not written) of the qlients they were supposed to be assisting, FOR STARTERS!",1
308198,31-DEC-11,29-DEC-11,Julie,,fr,70.53.143.129,lianedionne@sympatico.ca,14411174,000000122188993,5,4,VERIFIER AVENT DE FAIRE LES FACTURES,4
308199,31-DEC-11,30-DEC-11,Andrea,,en,70.49.80.68,steve.durrant@bell.net,14429470,000000122225885,3,1,,2
308200,31-DEC-11,30-DEC-11,Tshering,,en,64.231.42.215,jeff.frede@sympatico.ca,14423664,000000122213777,4,4,,3
308201,31-DEC-11,30-DEC-11,Yosra,,fr,64.228.80.23,egarceau@sympatico.ca,14421582,000000122218249,5,5,,4
308202,31-DEC-11,30-DEC-11,Edwin,,en,67.71.38.104,mdmaggs@sympatico.ca,14426238,000000122214213,5,5,,5
308203,31-DEC-11,28-DEC-11,Mohamed Taher,,fr,76.67.143.71,bjricher@bell.net,14388666,000000122175733,5,5,"Rien. Je veux juste ajouter un commentaire : M. Taher a été très patient
et courtois.",4
308204,31-DEC-11,30-DEC-11,Mohamed,,en,184.162.52.116,lorlando@sympatico.ca,14425358,000000122231063,1,1,"Actually show up when my confirmation (both email and phone) confirmed and supplied me with a technician that was bilingual - as requested.  French speaking technician gave me attitude when he was sent to the wrong address, 4 hours earlier then expected for work not requested!!!  Second technician that showed up, 5 hours late and did not complete the job was even worse!!!!",1
308205,31-DEC-11,30-DEC-11,Salvador,,en,174.93.28.223,w.crompton@sympatico.ca,14430442,000000122224939,5,5,not much.,5
308206,31-DEC-11,29-DEC-11,Walter,,en,174.92.111.155,ronlafleur@sympatico.ca,14415140,000000122188422,,,Got cut off. Tech called back but I did not get to phone in time. I called back and will submit with other survey.,5
308207,31-DEC-11,30-DEC-11,Zied,,fr,76.69.191.48,jvalente@bell.net,14424262,000000122235346,1,,"Presque 2 heures au telephone et le representant technique insister que le probleme technique etait de mon coter (Cartes Reseau/Ordi/Etc.) heuresement j'ai plusieurs ordi chez nous et j'ai pu convaincre le technicien apres 2 heures que le probleme etait du coter de Bell. Apres verification avec son supervisieur il m'informe que Fibe 7 et mon modem ne sot pas compatible...une vrai perte de temps pour tous!  En plus la solution de recevoir un modem dans 3-5 jours n'est pas acceptable de nos jours, on devrait avoir un modem de remplacement le lendemain soit livrer ou que le client puisse se deplacer pour aller chercher. La seule raison que j'ai etait patient avec le technicien et parce que je suis employer de Bell, ON SE DOIT DE FAIRE MIEUX POUR GARDER NOTRE CLIENTELE!

Johnny
514.944.6343",1
308208,31-DEC-11,30-DEC-11,Ali,,en,184.145.90.26,cgarbel@sympatico.ca,14419998,000000122222981,3,4,,4
308209,31-DEC-11,29-DEC-11,Ericka,,en,65.92.114.224,jdemarco@sympatico.ca,14409392,000000122203983,4,5,"Not be so quick to have first line support have customers disconnect wireless routers before passing trouble on to 2nd line support.  In this case, having done so caused your 2nd line to invest substantial time to discover the problem which was only resolved after reconnecting the wireless router.  By the way, your 2nd line support (Clark?) was fantastic!
John DeMarco",5
308210,31-DEC-11,30-DEC-11,David,,en,76.69.154.102,chearst@sympatico.ca,14420066,000000122229955,5,4,,4
308211,31-DEC-11,30-DEC-11,Helmi,,fr,69.156.160.238,Mlebuis85@sympatico.ca,14418036,000000122223089,5,4,aucune,4
308664,30-DEC-11,26-DEC-11,Max,,en,184.148.149.136,jazz96@sympatico.ca,14366090,000000122135479,5,4,Your rep that called asking if I was still interested in Vibe.His phone was so weak that Icould not hear him.I had to get my son to relay his message.,5
308665,30-DEC-11,29-DEC-11,Eliena,,en,70.49.15.169,jimpronk@sympatico.ca,14409724,000000122199987,4,4,,5
308666,30-DEC-11,29-DEC-11,Jay,,en,69.158.175.162,shadowhawk16@bell.net,14415774,000000122192672,5,3,,5
308667,30-DEC-11,29-DEC-11,Zoubeir,,fr,70.30.220.94,sthibodeau@bell.net,14416346,000000122203690,3,2,J'ai eu le même problème aujourd'hui,3
308668,30-DEC-11,28-DEC-11,Kevin,,en,216.209.116.58,beastman7@sympatico.ca,14388360,000000122181776,3,2,solve the problem quicker (reset password),3
308669,30-DEC-11,29-DEC-11,Maher,,fr,70.52.101.23,docmich@sympatico.ca,14406654,000000122212757,2,2,je ne la sais pas,2
308670,30-DEC-11,29-DEC-11,Noureddine,,fr,184.145.148.8,boucchat@sympatico.ca,14404524,000000122207737,5,5,"Rien de mieux, c'était parfait.",5
308671,30-DEC-11,30-DEC-11,Mahmoud,,fr,70.52.101.23,docmich@sympatico.ca,14406656,000000122213210,4,4,je ne le sais pas,2
308672,30-DEC-11,27-DEC-11,Sulochana,,en,64.231.129.62,salamander0@bell.net,14384576,000000122151646,5,5,"Everything was excellent, new parts were sent by Purolator and received in 2 days - service was excellent.",5
308673,30-DEC-11,29-DEC-11,Thitola,,en,76.70.112.180,lemongrl@sympatico.ca,14411106,000000122204562,3,3,Not having to wait over 15 minutes would help and having the initial contact person be more competent would have also helped. It was only after strongly insisting the problem be solved did I talked to a person who resolved the matter in less than a minute.,
308674,30-DEC-11,29-DEC-11,Mohamed Abdelkader,,fr,74.14.208.117,laurentbedard@sympatico.ca,14411000,000000122197893,5,1,";le propleme etait mon ordi et non votre technicien",5
308675,30-DEC-11,29-DEC-11,Mohamed,,fr,74.14.208.117,laurentbedard@sympatico.ca,14411002,000000122193054,5,5,,5
308676,30-DEC-11,23-DEC-11,Nebgha,,fr,184.145.191.206,elisabeth.mainguy@sympatico.ca,14340436,000000122082077,5,5,,5
308677,30-DEC-11,29-DEC-11,Josue,,en,74.15.25.39,charles.boyd@sympatico.ca,14405204,000000122202695,5,5,"Couldn't really improve, it was excellent and prompt service. Thankyou!
",5
308678,30-DEC-11,27-DEC-11,Cristobal,,en,174.115.170.247,patlaza@sympatico.ca,14383014,000000122144190,1,1,Modem was determined to be defective 23Dec and the best you could do was get a new box to me on 29 Dec. Both I and my son visiting from TO needed internet access. The Rogers people had a new modem to me Tuesday at 5PM. You lost a customer.,1
308679,30-DEC-11,29-DEC-11,Aymen,,fr,76.71.169.205,yvesbrochu@sympatico.ca,14417732,000000122192056,4,4,Tout était OK,5
308680,30-DEC-11,29-DEC-11,Snehalatha,,en,64.231.0.20,hamcfadden1@sympatico.ca,14408458,000000122191772,2,1,"Know your equipment, and how to use it.",2
308681,30-DEC-11,29-DEC-11,Alejandro,,en,174.95.47.99,lc.diamanti@sympatico.ca,14411036,000000122210178,5,5,,5
308682,30-DEC-11,29-DEC-11,Haythem,,fr,69.156.161.132,lucille_ryan@sympatico.ca,14411528,000000122199291,5,5,,4
308683,30-DEC-11,03-DEC-11,Ahmed Khalil,,fr,70.53.238.73,louis.harnois091@sympatico.ca,14194582,000000121660987,1,1,"Le 3 décembre dernier, après 1.5 heures au téléphone, avec deux personnes différentes (trop long entre vous et moi!), on a déterminé que mon problème internet était le câble d'alimentation du modem. On m'a dis qu'on en mettrait un à la poste et que je le recevrais de 3 à 5 jours plus tard. Donc, en commencant à compter le 5 décembre (1e journée ouvrable), j'ai rappelé vendredi le 9 au bout de 5 jours car je n'avais rien reçu... Un préposé Bell m'a dit qu'il y avait eu erreur et que vous aviez oublié d'envoyer le câble...!  On m'a dis alors qu'il fallait attendre un autre 3 - 5 jours!  Quelle incompétence.  J'ai finalement reçu le dit câble le mercredi 14 décembre, soit plus de 10 jours après le début de mon problème. Cela est innacaptable et représente un très mauvais service. Quand votre conjointe opère un mico-entreprise de la maison et que vous avez deux étudiants en fin de session (CEGEP et secondaire), manquer d'internet pour cette période fut un véritable désastre.  Je ne devrais pas payer pour ces 10 jours et en plus, être dédomagé pour ce piètre service.  Je commence à penser sérieusement à Videotron.

Louis Harnois
Client insatisfait",2
308684,30-DEC-11,29-DEC-11,Wafa,,fr,65.93.51.66,rarchambault_5@sympatico.ca,14414486,000000122202148,4,4,,4
308685,30-DEC-11,29-DEC-11,Alex,,en,76.71.54.138,coleman70@sympatico.ca,14405598,000000122193623,4,,nothing that I can explain ,4
308686,30-DEC-11,29-DEC-11,Islem,,fr,67.68.252.212,gilles.dansereau@sympatico.ca,14408064,000000122201032,3,4,,4
308687,30-DEC-11,29-DEC-11,Marouen,,fr,184.144.229.248,egville@sympatico.ca,14406988,000000122210413,5,5,,5
308688,30-DEC-11,29-DEC-11,Pau,,en,70.29.30.231,brakhra@sympatico.ca,14404574,000000122190026,4,4,Nothing,4
308689,30-DEC-11,28-DEC-11,Priyanka,,en,173.133.42.117,john.hyland@sympatico.ca,14394388,000000122172061,5,5,All Was Well,5
308690,30-DEC-11,26-DEC-11,Kranthi,,en,70.27.83.71,a.murphy@sympatico.ca,14361626,000000122132946,5,5,,5
308691,30-DEC-11,29-DEC-11,Janice,,en,184.146.128.77,gurdeep.mann003@sympatico.ca,14408354,000000122210000,5,5,3h sped on phone to get comparetive monthly bill.,1
308692,30-DEC-11,29-DEC-11,Gloria,,en,70.26.39.86,loubou42@sympatico.ca,14411436,000000122202105,2,1,the representative was not knowledgeable in resolving the problem and I wasted over 2 hours of my time on the phone with her. Called back Bell later in the evening and spoke to another Bell representative by the name of Mike who was very knowledgeable and resolve my problem in less than 30 minutes.,5
308693,30-DEC-11,28-DEC-11,Salvador,,en,65.94.162.33,r_durand@sympatico.ca,14399050,000000122165248,4,4,I have been having trouble for a couple of years with my internet line.  And it being an intermittant problem it was never resolved properly.  The solution to our slow connection was a suggestion to pay more and get a higher speed.  This did absolutely nothing and recently we have not even been able to look at videos on the net.  The technician was very nice and the only one to actually suggest a technician come out to the house and change our modem which we have had for over 5 years.  I thanked him very much but it is now too late and we have requested Videotron come to change our internet connection next week.  If this problem had been properly looked at a couple of years ago we would not have thought about changing providers.  ,1
308694,30-DEC-11,29-DEC-11,Linda,,en,174.88.204.40,linly@sympatico.ca,14411256,000000122200737,5,5,i WAS MORE THAN DELIGHTED TO DISCOVER  THAT lINDA SPOKE NGLISH WITH NO ACCENT AND I WAS ABLE TO CONCENTRATE ON HER INSTRUCTIONS RATHER THAN TRYING TO DECIPHER WHAT THE REPRESENTATIVE WAS TELLING ME. AS AN OLDER PERSON WITHOUT ACUTE HEARING THAT IS OFTEN A MAJOR ISSUE.,4
308695,30-DEC-11,28-DEC-11,Martin,,en,76.64.134.174,john.lopatowski@sympatico.ca,14394392,000000122186839,1,1,,2
308696,30-DEC-11,29-DEC-11,Grant,,en,74.15.39.11,stuart.greaves@sympatico.ca,14416370,000000122202451,5,5,,5
309229,03-JAN-12,28-DEC-11,Abbey,,en,69.158.77.128,bwamboldt@sympatico.ca,14389066,000000122175516,4,4,This person's english unlike many answering your phones could be understood.  She was helpful and found solutions to problem. ,3
309230,03-JAN-12,30-DEC-11,Christopher,,en,74.12.40.212,bill.lewis@bell.net,14419372,000000122216584,5,5,,5
309231,03-JAN-12,02-JAN-12,Elsy,,en,64.231.21.251,pam1988@sympatico.ca,14453164,000000122265720,3,3,"Elsy was rather curt with me. This was an ongoing problem, and I was looking forward to a quick, positive resolution. Re: question 4, I don't recommend service providers to friends, family, and colleaguesno reflection on Bell's services or my client loyalty.",1
309232,03-JAN-12,02-JAN-12,Divya,,en,64.229.41.175,cdndigger@bell.net,14445372,000000122277697,4,4,,5
309233,03-JAN-12,02-JAN-12,Ahmed,,en,174.91.124.146,espritagencies@sympatico.ca,14447252,000000122279282,1,1,Have fully qualified support people who know what they are doing and people whose accents are understandable to the average Canadian.,3
309234,03-JAN-12,02-JAN-12,Vijayashanti,,en,174.91.124.146,espritagencies@sympatico.ca,14447254,000000122280172,4,4,,4
309235,03-JAN-12,02-JAN-12,Inobel,,en,70.30.81.155,castlewilliams@sympatico.ca,14445300,000000122258269,5,5,"Nothing with Inobel.
But the reason I called her was to rid my I/D from the word Bell which appeared before it confusing the recipient.  This had been put in by a chat person the previous day, who also badly messed up my inbox.
Inobel kept her mind on the job and did it with good grace.  Seems to me your women constantly outperform your men who can't stay focussed.
paul williams ",3
309236,03-JAN-12,02-JAN-12,Charles,,en,70.29.123.184,dpedwell@sympatico.ca,14446816,000000122273825,4,4,"I still find thatyour out of country roaming,texting,and data packages are unjustifiably high",4
309237,03-JAN-12,02-JAN-12,David,,en,65.95.48.74,karcand_4@sympatico.ca,14450092,000000122258225,5,5,The gentleman was very helpful ,5
309238,03-JAN-12,02-JAN-12,Natalia,,fr,184.144.234.249,c_sauve@bell.net,14445150,000000122264694,5,5,avant mon dernier appel la ligne a raccrocher 3-4 fois lors de transfert de département il avait demander mon numéro de cellulaire au cas ou ca l'arriverrait j'ai jamais eu de retour de rappelle de la part de bell j'ai été 1h30 sur la ligne du au raccrchage et du délais d'attente a refaire avant que mon fichu de probleme soit enfin résolu tout sa car ma ligne grichait que si le technicien qui est venu chez moi installée l'internet m'aurrait fait installée un filtre sur ma ligne téléphonique de mon bell express vu ma ligne téléphonique n'aurrait jamais gricher'j'aimerais par contre remercier la 1er intervenante a qui j'ai parler pour réssourdre mon probleme de mot de passe internet elle fut tres patiente et émable étant donner mon manque d'expérience avec mon nouveau gadget qui est l'ordi.et également la derniere intervenante a qui j'ai parl qui a su régler mon probleme ds en 2-3 min.,3
309239,03-JAN-12,02-JAN-12,Ibtissem,,fr,184.144.234.249,c_sauve@bell.net,14445152,000000122261949,1,1,voir  meme encadrer sondage de l'appel de 13h25,3
309240,03-JAN-12,02-JAN-12,Wayne,,en,70.54.96.36,paulkathy@bell.net,14453346,000000122272197,5,5,,5
309241,03-JAN-12,02-JAN-12,Mudilyar,,en,74.14.116.170,krislal@sympatico.ca,14450498,000000122266322,5,5,"Nothing, keep up the good work.",5
309242,03-JAN-12,02-JAN-12,Michelle,,en,184.144.44.141,ericdma@sympatico.ca,14447210,000000122267183,1,1,,1
309243,03-JAN-12,02-JAN-12,Ali,,en,184.151.63.198,diane.thorne@sympatico.ca,14446554,000000122272744,5,5,,5
309244,03-JAN-12,29-DEC-11,Sofien,,fr,199.22.57.2,serge.noiseux@sympatico.ca,14415712,000000122199560,5,5,,5
309245,03-JAN-12,02-JAN-12,Shinoj,,en,65.95.189.71,tvonbogen@sympatico.ca,14456286,000000122275690,5,5,nothing could be better,5
309246,03-JAN-12,02-JAN-12,Bob,,en,174.95.139.187,RHETT1@sympatico.ca,14443340,000000122275154,5,5,,5
309247,03-JAN-12,02-JAN-12,Krishnan,,en,76.71.99.34,rpilutti@sympatico.ca,14454508,000000122271024,1,1,,1
309248,03-JAN-12,02-JAN-12,Eliena,,en,69.158.114.109,sdorencz@sympatico.ca,14454924,000000122273791,5,5,,5
309249,03-JAN-12,02-JAN-12,Abid,,en,184.145.77.182,alantour@bell.net,14443744,000000122273731,4,5,The service and technical suppor should be kept in Canada and not sent off shore.  This would increase our employment rate and support the Canadian economy.,4
309250,03-JAN-12,02-JAN-12,Saoussen,,fr,64.229.72.113,jantcusa@sympatico.ca,14449083,000000122259598,5,5,"rien de plus, mes questions furent répondues. ",5
309251,03-JAN-12,02-JAN-12,Dennis,,fr,141.0.9.61,agoulet@sympatico.ca,14443634,000000122259210,5,5,,5
309252,03-JAN-12,02-JAN-12,Balaji,,en,65.93.207.209,mctaggartandassoc@sympatico.ca,14451978,000000122266278,4,4,the tremendously long wait to get to a tech rep,4
309253,03-JAN-12,02-JAN-12,Sourour,,fr,70.49.114.195,jimmy.drouin@sympatico.ca,14449434,000000122261805,5,5,rien de plus,5
309254,03-JAN-12,02-JAN-12,Jean-Raynaud,,en,70.26.89.67,gnye@sympatico.ca,14448106,000000122259648,5,5,,4
309255,03-JAN-12,02-JAN-12,Daniel,,en,65.92.22.234,g-davies@sympatico.ca,14447696,000000122279028,5,5,nothing,5
309256,03-JAN-12,02-JAN-12,Rain,,en,64.229.98.178,rdteasdale@sympatico.ca,14453982,000000122258208,5,5,yes This Bell Canada who I pay my bill to.  I feel you should be hiring Canadians to be manning your call centres not the Philipines.  But in his defence Rain did an excellent job better than some Canadians i have dealt with in canada!  if you are evaluating his performance he did an excellent job,5
309257,03-JAN-12,02-JAN-12,Kyle,,en,76.67.105.101,robert.rumley@sympatico.ca,14454286,000000122274572,4,4,,4
309258,03-JAN-12,02-JAN-12,Gabriel,,en,70.31.52.135,m.c.winter@sympatico.ca,14451268,000000122263836,5,5,I probably picked a busy time but the wait quite long to get to talk to Gabriel.,5
309259,03-JAN-12,18-DEC-11,Jewelle,,en,76.70.109.43,skveers@sympatico.ca,14295280,000000121974982,3,3,,3
309260,03-JAN-12,02-JAN-12,Juan,,en,70.48.218.100,stlaviolette@sympatico.ca,14455578,000000122259237,5,5,nothing,5
309261,03-JAN-12,02-JAN-12,Kanchumarthi,,en,206.16.215.129,traceyhardy@sympatico.ca,14456192,000000122259166,5,3,this customer representative was great.  he even called me back to see how i made out.,5
309262,03-JAN-12,02-JAN-12,Rohit,,en,206.16.215.129,traceyhardy@sympatico.ca,14456190,000000122261071,2,1,not sure he knew what he was doing,2
309263,03-JAN-12,02-JAN-12,Divya,,fr,70.54.8.50,butternut20@bell.net,14445074,000000122274813,5,5,,5
309264,03-JAN-12,02-JAN-12,Josh,,en,69.157.157.169,elsawr@sympatico.ca,14447096,000000122267320,5,5,,5
309265,03-JAN-12,02-JAN-12,Eric,,en,206.16.215.129,traceyhardy@sympatico.ca,14456188,000000122272545,4,4,everything was fine,4
309266,03-JAN-12,02-JAN-12,Edwin,,en,74.15.77.163,gavin.burchill@sympatico.ca,14447854,000000122260288,5,5,,5
309267,03-JAN-12,02-JAN-12,Aleem,,en,70.26.151.139,p.traclet@sympatico.ca,14453138,000000122280188,4,5,"The english speaking ability of some of your staff could be improved as it is at time very hard to understand and frustrating to deal with.  The technical knowledge and willingness of your staff to assist is second to none; however, additional language trainig would be a move in the right direction.",4
307638,02-JAN-12,02-OCT-11,Keith,,fr,70.29.238.205,minijack@sympatico.ca,13481480,000000120290413,3,4,que ca soie qu une personne qui s occupe de ton dossier`quand vous dite que c est regler ? assurer vous que tout les departement soie au courent. reveiller vous. je parle au grand chef des indiens ( l administration!!!!! ) merci a l effort des employer je sais que c est pas facile de gerer avec les clients et la politique interne de bell. merci beaucoup,3
307639,02-JAN-12,30-DEC-11,Alex,,en,70.51.254.201,gtoikka@sympatico.ca,14422744,000000122214781,5,5,Shorter wait time.,4
307640,02-JAN-12,30-DEC-11,John,,en,69.159.69.69,hmbc@sympatico.ca,14423036,000000122220521,5,5,Provide a service which doesn't require a complete rehaul of passwords everytime a new device is added which depends on internet support.,5
307641,02-JAN-12,30-DEC-11,Yahia Isameddine,,fr,67.71.183.117,lchoquette_fleblanc@sympatico.ca,14425044,000000122234781,1,4,"Il a réglé mon problème mais on aurait dit que je lui tombais sur les nerfs et je lui ai même dit cela me tentait également de lui demander s'il aimait son travail.  Je lui ai également demandé son nom car je croyais que c'était le même que le 26 déc. (Sofien) car il agissait de la même façon (gros soupir).  Bref, l'attitude du représentant est très décevante et inappropriée à mon avis.",2
307642,02-JAN-12,29-DEC-11,Rohit,,en,184.148.129.57,grantr1@sympatico.ca,14408280,000000122197018,5,5,,5
307643,02-JAN-12,27-DEC-11,Henry,,en,174.91.71.201,snskuce@sympatico.ca,14385128,000000122142570,5,5,had to wait to long for a representative to answer the phone,5
307644,02-JAN-12,31-DEC-11,Edward,,en,174.95.46.23,rsborek@sympatico.ca,14437290,000000122239127,5,5,,5
307645,02-JAN-12,18-DEC-11,Tracey D,,en,69.158.173.142,macha41@sympatico.ca,14293068,000000121975524,5,5,"I was hung up twice before talking to Tracey. Found that very frustrating, as you know it takes forever before you talk to a real person...and to be hung up twice was getting me a little on edge.  Good thing Tracey was there to help me out.",5
307646,02-JAN-12,22-DEC-11,Kota,,en,184.151.63.178,lillian.edwards@sympatico.ca,14331836,000000122071428,5,5,"Your tec was very competent and solved the problem in seconds,thank you.",5
307647,02-JAN-12,31-DEC-11,Jean,,en,70.26.50.247,peter.freeman@sympatico.ca,14436628,000000122247547,1,1,"The representative was very polite and patient as I have difficulty hearing.My problem was relatively easy to solve. I needed the password of my wireless network at home so that I could allow my new tablet to access the network. The representative attempted to remotely fix the problem through my internet link.After several attempts she stated that she couldn't find a solution but she would  continue to attempt to fix it and would definately telephone me with a solution. No-one called me and after waiting 12 hours during which time I was unable to access the internet I called again,This time another representative who again was both polite and patient resolved the problem for me. 
The two things that the original representative could have done were (a) fix my network access problem and (b) keep to her promise that someone would call me back and not leave me dangling for 12 hours not knowing what was happening. ",3
307648,02-JAN-12,30-DEC-11,Catherine,,en,65.94.214.30,wpsummers@sympatico.ca,14430664,000000122222873,5,4,This contact much better than our last cal to your off shore call centre.,4
307649,02-JAN-12,23-DEC-11,Justin,,en,174.91.121.126,d.stairs@sympatico.ca,14339628,000000122091543,3,1,"Due to it being so close to the holiday Justin was unable to do anything.  It appears that our internet was not just cancelled, it was terminated and Justin was unable to reinstate it. ",2
307650,02-JAN-12,01-JAN-12,Hakim,,en,74.12.86.10,ed.treadway@sympatico.ca,14439818,000000122254209,5,5,,4
307651,02-JAN-12,30-DEC-11,Gabriel,,en,207.164.79.43,m_richardson75@sympatico.ca,14425624,000000122221268,5,5,"The technician helping me resolve my email internet access was very professional, effective and competent. No other steps could have been taken to provide better than excellent service.",5
307652,02-JAN-12,31-DEC-11,Klai,,fr,184.145.220.144,plante.maryse@bell.net,14436732,000000122244319,3,2,"Je crois que le technicien n'avait pas bien compris ma demande.
Je viens de le refaire avec un autre technicien et tout a bien été.",4
307653,02-JAN-12,29-DEC-11,Diego,,en,69.156.7.140,douglas.mutch@sympatico.ca,14406760,000000122196660,3,3,"Would have been nice if you could have provided more guidance to determine whether or not my System was compromised.  I did not appreciate being advised that the Anti Virus Software which I have installed on my System is a piece of ""Garbage"".",4
307654,02-JAN-12,31-DEC-11,Flahi,,fr,76.65.104.29,bonsu@sympatico.ca,14431935,000000122245602,5,5,rien,5
307655,02-JAN-12,30-DEC-11,Eric,,en,76.69.150.39,cm.reid@sympatico.ca,14420342,000000122230626,3,4,My internet connection was down. Then my conversation with tech. support was disconnected. Later my connection came back up. I don't know what happened?,4
307656,02-JAN-12,01-JAN-12,Walid,,fr,174.88.244.119,louise.szczerbinski@sympatico.ca,14441150,000000122253391,5,5,,5
307657,02-JAN-12,23-DEC-11,Jose,,en,74.14.93.78,c-sproule@sympatico.ca,14338912,000000122087115,5,4,,4
307658,02-JAN-12,30-DEC-11,Nicholas,,fr,184.144.176.119,line.dumouchel@sympatico.ca,14425218,000000122228670,4,5,Rien,5
307659,02-JAN-12,31-DEC-11,Sudheer,,en,70.27.25.234,dbebenek@sympatico.ca,14432742,000000122242077,5,5,,5
307660,02-JAN-12,01-JAN-12,Amine,,fr,72.35.4.220,yetsma@bell.net,14442992,000000122254007,5,4,"le délai de l'intervention, il fallait une semaine pour régler la situation.
moins de temps pour résoudre le problème.",4
307661,02-JAN-12,29-DEC-11,Brenda,,en,76.69.127.70,jim.williamson@sympatico.ca,14409706,000000122205641,4,4,"We need to speak to someone in Canada.  Bell should have a place/store to go to for replacement parts for Gateway modem/router.  Like when my Rogers PVR stops working, I unplug it and take it to a Rogers store and they replace it.  Very simple!",4
307662,02-JAN-12,29-DEC-11,Marco,,en,70.27.169.102,ragztime@sympatico.ca,14414402,000000122203155,5,5,,5
307663,02-JAN-12,26-DEC-11,Gloria,,en,67.71.140.52,tookhouse@sympatico.ca,14371788,000000122128511,5,4,,5
307664,02-JAN-12,29-DEC-11,Ahmed,,fr,70.51.200.237,paulmalo7@sympatico.ca,14413840,000000122207838,5,4,Il a eu beaucoup de patience à notre égard. Nous somes satisfait du résultat.,5
307665,02-JAN-12,01-JAN-12,Dashrathan,,en,76.67.11.121,edbrickner@bell.net,14439820,000000122252727,5,5,Not a thing. Dash did an excellent job.,5
307666,02-JAN-12,01-JAN-12,Porushotham,,en,184.146.141.249,mrcarson@sympatico.ca,14441590,000000122254305,5,5,Nothing,4
307667,02-JAN-12,01-JAN-12,Lor,,en,184.147.215.110,chancesare@sympatico.ca,14439344,000000122254263,4,4,,4
307668,02-JAN-12,31-DEC-11,Kamel,,fr,70.55.133.43,domichou@sympatico.ca,14432952,000000122246599,3,2,Je voulais supprimer ma connexion que j'avais créée avec mon ancien modem et non pas me faire dire qu'il n'y avait pas de problème si elle continuait d'exister.,4
307669,02-JAN-12,01-JAN-12,Juliio,,en,174.88.21.117,wallaced@sympatico.ca,14442912,000000122256750,5,5,not much,
308212,31-DEC-11,30-DEC-11,Deepika,,en,70.26.151.75,roger074@sympatico.ca,14428428,000000122233753,5,5,,5
308213,31-DEC-11,30-DEC-11,Mohammed,,en,76.69.86.4,retale8@sympatico.ca,14428136,000000122234153,4,4,,5
308214,31-DEC-11,30-DEC-11,Djouaihia,,fr,174.89.210.58,s.oueslati@sympatico.ca,14428650,000000122232165,5,5,maintenir le cap,5
308215,31-DEC-11,27-DEC-11,Sihem,,fr,70.48.187.179,lucalalonde@sympatico.ca,14380894,000000122147467,1,1,La préposée de Bell était très impatiente au téléphone.  J'ai raccroché la ligne et j'ai été cherché l'information ailleurs.,1
308216,31-DEC-11,30-DEC-11,Juan,,en,76.64.197.83,Jamel.Chetrat@bell.net,14417970,000000122229833,5,5,,5
308217,31-DEC-11,30-DEC-11,Madhu,,en,70.30.17.110,GordonK@bell.net,14417946,000000122214143,4,4,fire emily..........use operators to direct inquiries  use emily only for account  balances payments  & new custimers      ,5
308218,31-DEC-11,23-DEC-11,Ajay,,en,70.53.144.23,j.saviolidis@sympatico.ca,14342008,000000122081797,3,3,"The 2 representatives I spoke to were nice enough (this time)The first person (male) I spoke to had a hard time understanding what I was saying and I'm pretty sure did not process the order properly. I will have to wait to see my next bill but it looks like he removed my 5$ bundle for two months and I have no idea why. I just find it's always really complicated when I have a problem. Another thing is often i have a hard time hearing the representative, and if he has a heavy accent, it's REALLY frustrating.",2
308219,31-DEC-11,31-DEC-11,Anup,,en,69.157.42.14,gord16@sympatico.ca,14422634,000000122236398,5,5,nothing,5
308220,31-DEC-11,30-DEC-11,Alisia,,en,67.71.145.31,craig.taillefer@sympatico.ca,14420484,000000122232304,3,4,"Better service at a better price. We're leaving for another provider.

The representative was courteous, but my experience with Bell over the last three years has been horrible. ",1
308221,31-DEC-11,30-DEC-11,Harathi,,en,64.231.183.232,dbyrne9@sympatico.ca,14420832,000000122228642,1,1,"follow up to see if anything was actually done.
- years of ongoing issues, over charges, terrible connections.  Just lucky I have no other options for net and phone.  Already submitted a similar survey - no one called to ask me anything.  Whats the point???",1
308222,31-DEC-11,29-DEC-11,Carlos,,en,76.67.27.44,Andrebelanger_69@sympatico.ca,14402648,000000122200443,4,4,"have a human answer the phone,instead of
Emily.i don't like talking to machines.",3
308223,31-DEC-11,30-DEC-11,Danielle,,en,70.26.134.133,nemiller@sympatico.ca,14427008,000000122215133,4,4,,4
308224,31-DEC-11,30-DEC-11,Alpha,,fr,70.51.176.127,autonostalgia@bell.net,14418974,000000122218992,5,5,Temps d'attente trop long: 23 minutes!,3
308225,31-DEC-11,29-DEC-11,Mariem,,fr,76.71.193.141,arseneaultcarol@sympatico.ca,14403744,000000122192014,1,1,Me dire que c'était mon modem qui devait être arrêter 10 seconde au lieu de mon imprimante.On voulait me vendre une assurance de $6.00. Très déçudu service.,3
308226,31-DEC-11,30-DEC-11,Asra,,en,69.159.66.213,pantonsen@sympatico.ca,14427348,000000122230503,4,4,connection was bad,4
308227,31-DEC-11,29-DEC-11,Belhassen,,fr,70.29.201.87,balcon@bell.net,14403967,000000122205248,4,4,É,4
308228,31-DEC-11,30-DEC-11,Samuel,,en,184.148.114.119,greekscot@sympatico.ca,14422694,000000122219092,5,5,The only thing I can think of was the waiting time but I do realize that this is a busy time for all.I am very satisified with the service Sam provided.,5
308229,31-DEC-11,01-DEC-11,Linda,,en,67.193.185.45,r.kearns@sympatico.ca,14174096,000000121623891,3,1,Don't cancel my subscription without notice and have a supervisor phone back (it's been 5+ weeks) to explain why I was dropped without notice.   The technicians and customer care were very pleasant & nice when I phones *5 weeks ago*.,1
308230,02-JAN-12,29-DEC-11,Celina,,en,184.146.152.123,hpayne1@sympatico.ca,14408752,000000122201904,3,4,It took 30 minutes to finally get to talk to a representative.,4
308231,02-JAN-12,30-DEC-11,Methil,,en,69.159.14.41,jurko.fam@sympatico.ca,14424246,000000122220584,5,5,less time on hold waiting for a representative,4
308232,02-JAN-12,01-JAN-12,Sam,,en,174.92.77.176,mandp@sympatico.ca,14441272,000000122250828,5,5,,4
308233,02-JAN-12,30-DEC-11,Madhu,,en,205.233.82.11,jgriggs@bell.net,14423774,000000122222200,5,5,,3
308234,02-JAN-12,01-JAN-12,Mohamed,,fr,65.93.168.121,george.soucy@sympatico.ca,14440092,000000122250454,5,5,"rien a signalé,  pas vraiment d'attente le tout a été vraiment le fun. j'ai pu parlé avec une personne rapidement.",5
308235,02-JAN-12,01-JAN-12,Meriam,,fr,70.48.220.224,dgab@sympatico.ca,14439656,000000122249931,5,5,,5
308236,02-JAN-12,01-JAN-12,Paolo,,en,76.64.135.35,pfullarton@sympatico.ca,14441862,000000122253053,5,4,"Nothing, the guy I dealt with was polite and resolved my issue without any trouble",4
308237,02-JAN-12,01-JAN-12,Brenda,,en,70.30.35.79,safetyguy905@sympatico.ca,14442206,000000122255772,1,2,"When you tell someone you will send a technician to your house the next day, don't allow them to wait at home for no person to show up. ",1
308238,02-JAN-12,01-JAN-12,Arun,,en,65.92.157.190,alaattin@bell.net,14438814,000000122250921,1,1,better service,1
308239,02-JAN-12,01-JAN-12,Jessica,,en,76.70.77.111,v.ross@sympatico.ca,14442840,000000122253795,1,1,"Given me the correct information in the first place, before I moved my computer into a location where I was not going to be able to use it!!!!
I was told I could just plug into the phone system and I would be OK.  This was not true, I was skeptical at the time and was reassure that this would work for me.  Once I had a second (days later) employee on line to work with me she was helping me to set up dial up, and while we were doing it told me to plug into the phone line so of course I was disconnected from her.  I could not call back, she did not call back.  My cell phone does not work in that part of the house, working on dial up I can not talk to her and fix the problem, right?",1
308240,02-JAN-12,01-JAN-12,Elsy,,en,74.14.200.46,godfrega@bell.net,14440200,000000122253421,4,4,Make more suggestions about how to resolve the problem.,5
308241,02-JAN-12,01-JAN-12,Basker,,en,65.92.154.205,imcan@sympatico.ca,14440408,000000122249995,1,1, Understand the customer's frustration and have reps that English is their mother tongue,4
308242,02-JAN-12,01-JAN-12,Ridha,,fr,76.69.180.101,mbegin@bell.net,14441394,000000122250683,5,5,"Rien, le conseiller a été à mon écoute",5
308243,02-JAN-12,29-DEC-11,Omar,,en,70.48.197.206,jack.lowe2@sympatico.ca,14409080,000000122197860,4,4,Waiting so long for a tech,4
308244,02-JAN-12,31-DEC-11,Eric,,fr,65.93.170.136,simard.chantal@bell.net,14437620,000000122241605,5,5,,3
308245,02-JAN-12,01-JAN-12,Skander,,fr,174.88.86.128,cantinguy@sympatico.ca,14439280,000000122254757,5,5,,4
308246,02-JAN-12,01-JAN-12,Aqeel,,en,65.94.90.67,rosegary@sympatico.ca,14442142,000000122250582,5,5,,4
308247,02-JAN-12,26-DEC-11,Ronald,,en,70.52.158.116,g.a.pitt@sympatico.ca,14364936,000000122132017,5,4,I was satisfied,4
308248,02-JAN-12,29-DEC-11,Manel,,fr,67.68.74.210,lulu53@sympatico.ca,14411560,000000122188692,5,5,,5
308249,02-JAN-12,29-DEC-11,Hanene,,fr,67.68.74.210,lulu53@sympatico.ca,14411562,000000122189832,5,5,,5
308697,30-DEC-11,28-DEC-11,Cecile,,en,70.27.1.247,mabt.allam@sympatico.ca,14396372,000000122167050,5,5,none,5
308698,30-DEC-11,29-DEC-11,Jessica,,en,70.26.117.246,swalkerb@sympatico.ca,14416490,000000122203005,5,5,,5
308699,30-DEC-11,26-DEC-11,Arul,,en,74.12.185.75,k.cleary1@sympatico.ca,14366808,000000122132848,5,5,,4
308700,30-DEC-11,28-DEC-11,Saliou,,fr,70.30.152.227,michel320@sympatico.ca,14397324,000000122181328,4,4,,3
308701,30-DEC-11,28-DEC-11,Mohamed,,fr,65.92.28.140,slamoureux000@sympatico.ca,14400644,000000122177198,5,5,Il est déjà arrivé que je ne sois pas satisfait du représentant qui m'ait répondu. Je crois l'avoir mentionné d'ailleurs. Mais cette fois-ci j'ai eu un très bon service et on a pu résoudre le problème à ma satisfaction.,4
308702,02-JAN-12,30-DEC-11,Eduardo,,en,69.158.17.90,rwilk@sympatico.ca,14428614,000000122236285,4,4,,4
308703,02-JAN-12,01-JAN-12,Khan,,en,70.31.112.241,lynbar@bell.net,14441200,000000122256104,4,4,english language could be improved. hard to understand at times,4
308704,02-JAN-12,01-JAN-12,Ruth,,en,76.64.38.167,vanessahefferton@sympatico.ca,14442854,000000122252943,1,3,"I cancelled my home number and requested a dryloop for my Internet. Once the phone number was removed, my Internet stopped working, even though I was assured by the in-store rep AND a support person that nothing would be affected.

I had to speak with over 9 different people, across 3 separate phone calls, one of which I was cut off by the rep and had to call back again.

After explaining the problem MULTIPLE times (and I told them it must have to do with the phone cancellation as nothing else had changed), they finally sent someone to look at the Internet cables thinking something was ""broken"". The person that showed up confirmed everything was fine, and called support himself. It turns out they messed up the process order and essentially cancelled my Internet with no plans of reinstating it.

Something that SHOULD have been something the support team recognized, and fixed the first time I called. Not 8 hours later.

In fact, it shouldn't have happened at all. This is a standard procedure I'm told, yet it was done incorrectly.",1
308705,02-JAN-12,01-JAN-12,Imed,,fr,69.157.85.224,boucher-c@sympatico.ca,14439160,000000122253222,5,3,,3
308706,02-JAN-12,01-JAN-12,Nora,,en,70.48.0.89,rudimatt@sympatico.ca,14442162,000000122253978,3,3,"Sympatico changed the internet network config without notification, thereby disrupting my internet service for 3 days before I called for support. Rep wanted to test the wide-band modem (i.e. bypass the local router), but I misunderstood and was unable to provide the 'modem access password' from my records.  Test was aborted, as I did not feel competent to act on the request from Sympatico Tech support. Sympatico Tech support cordial, but the process was awkward due to my own lack of technical experience. After the Tech support call concluded, I had local help to resolve problem .  Took about 30 seconds to identify the network mismatch and to re-establish service.  Assessment locally proved that the local router had been set to communicate with the Sympatico Server IP. The Sympatico Network reconfig required a change to the local router - to talk to the  Sympatico broad band modem IP instead.   Everything working again. Not sure why Sympatico initiated the network reconfig since prior communication was viable (from a user perspective). 
Definitely useful to have a family member available (from time to time) with the technical insight - to help.

",3
308707,02-JAN-12,31-DEC-11,Allan,,en,64.229.64.120,peter.antaya@sympatico.ca,14436624,000000122239986,5,4,,4
308708,02-JAN-12,01-JAN-12,Mohamed,,fr,69.157.131.158,bmarie@bell.net,14439128,000000122254627,4,4,L'aide en ligne sur internet est plus longue à avoir que par téléphonie,3
308709,02-JAN-12,30-DEC-11,Kyle,,en,65.92.67.10,e.cordeau@sympatico.ca,14421472,000000122228239,4,4,,4
308710,02-JAN-12,29-DEC-11,Yathreb,,fr,67.70.24.235,m_6@sympatico.ca,14411712,000000122189887,5,5,,4
308711,02-JAN-12,29-DEC-11,Chiraz,,fr,70.29.158.82,p.blanche@sympatico.ca,14413600,000000122190824,5,3,,3
308712,02-JAN-12,01-JAN-12,Sarah,,en,69.159.53.75,kmjbmartin@sympatico.ca,14440932,000000122255746,4,4,,4
308713,02-JAN-12,01-JAN-12,Pradheep Kumaar,,en,69.159.53.75,kmjbmartin@sympatico.ca,14440934,000000122256100,4,4,,4
308714,02-JAN-12,31-DEC-11,Edgar,,en,64.229.64.120,peter.antaya@sympatico.ca,14436626,000000122248757,3,3,"Edgar did not want to believe that there is an internal modem in my tower. It is unusual, but that's the way it is.I need an external so that I may set up for wireless. Eventually, wewere able to solve the problem. I had to call again yesterday to order the modem. Someone named Dave was quite helpful and my modem should be here soon.
It is interesting that I have been paying for a modem that I do not have,since I have had the computer.",4
308715,02-JAN-12,30-DEC-11,Abir,,fr,50.100.128.9,monique.viau1@sympatico.ca,14426740,000000122219259,4,4,,4
308716,02-JAN-12,30-DEC-11,Suresh kumar,,en,74.14.60.220,todd.pippy@sympatico.ca,14416946,000000122213124,4,4,,4
308717,02-JAN-12,31-DEC-11,Ben Mahmoud,,fr,70.48.187.179,lucalalonde@sympatico.ca,14435378,000000122242677,4,2,Le problème n'est pas résolu.  ,4
308718,02-JAN-12,31-DEC-11,Nadim,,fr,76.65.86.174,gillesbeauchemin@bell.net,14433610,000000122242005,4,5,rien ,5
308719,02-JAN-12,01-JAN-12,Asir raja,,en,74.14.153.12,v.rose@sympatico.ca,14442838,000000122255217,4,4,setup Windows mail more effectively,4
308720,02-JAN-12,01-JAN-12,Uzair,,en,65.95.89.23,bmodrei@bell.net,14439132,000000122252058,5,5,,5
308721,02-JAN-12,27-DEC-11,Tara,,en,174.91.92.129,john.kaszel@sympatico.ca,14379460,000000122151991,5,5,Nothing -- agent was very professional,5
308722,02-JAN-12,31-DEC-11,Josh,,en,184.144.108.80,bjcawkell@bell.net,14431844,000000122243417,1,1,the first person I talked to did not know what was the problem and told me it was not an inidivual problem but that the net was down in my area. This wasted alot of time withut internet for me.,
308723,02-JAN-12,31-DEC-11,Zaid,,en,70.50.203.92,mowing@sympatico.ca,14436118,000000122237007,2,3,"The first man disconnected me after I had waited for 30 mins
The second man was very efficient
haver to wait on hold too long",3
308724,02-JAN-12,31-DEC-11,Salvador,,en,70.54.22.65,lporretta@sympatico.ca,14435354,000000122241210,5,4,,5
308725,02-JAN-12,30-DEC-11,Asra,,en,70.29.122.206,steveorillia@bell.net,14429502,000000122235187,5,5,It was already the BEST!,5
308726,02-JAN-12,01-JAN-12,Gustavo,,en,76.64.44.109,q-probe@sympatico.ca,14441936,000000122254124,5,5,,5
308727,02-JAN-12,01-JAN-12,Ayesha,,en,38.108.87.20,pboudewyn@sympatico.ca,14441834,000000122253542,5,5,a1,5
308728,02-JAN-12,01-JAN-12,Iris,,en,74.14.40.157,dibandkate@sympatico.ca,14439678,000000122255400,4,4,,4
308729,02-JAN-12,30-DEC-11,Thomas,,en,70.52.159.17,kevinmanley@bell.net,14424588,000000122218162,5,5,,5
308730,02-JAN-12,31-DEC-11,Klai,,fr,174.89.89.168,robert.beaucher@sympatico.ca,14437132,000000122245122,5,5,,5
308731,31-DEC-11,29-DEC-11,Mathew,,en,67.68.14.60,nouvfam@sympatico.ca,14413424,000000122204533,4,4,Reduce wait time when initially called to finally speak to a bell rep,4
309268,30-DEC-11,29-DEC-11,Pamela,,en,67.70.108.245,gra.car@sympatico.ca,14408244,000000122197598,5,5,"Nothing on this occasion - very quick response.Polite,knowledgable and fast solutioin to my problem.",5
309269,30-DEC-11,29-DEC-11,Rowena,,en,70.49.8.125,russell.mcmurray2@sympatico.ca,14415290,000000122206867,5,4,,5
309270,30-DEC-11,29-DEC-11,David,,en,70.50.49.24,mhstech@bell.net,14412538,000000122205018,5,5,Reduce the initial waiting time. I was on hold for 10-15 minutes. More staff should be hired.,4
309271,30-DEC-11,29-DEC-11,Jacqueline,,fr,76.65.50.86,gerald.charette@sympatico.ca,14407960,000000122192864,4,4,"Répondre plus vite, la mise en attente est encore très long.",4
309272,30-DEC-11,29-DEC-11,Yao,,en,69.159.111.246,coffinkids@sympatico.ca,14405586,000000122209558,2,2,"Be more patient and nicer.  I felt I was holding her up and she was in a terribly bad mood.  Must be hard to work on December 29th, understandable
",3
309273,30-DEC-11,29-DEC-11,Stephan,,en,70.24.113.69,ruth.gilbert@sympatico.ca,14415298,000000122198246,3,3,"Mohummud was great but it is very frustrating to be forever having to enter my password for Mail.  Also my wi-fi won't go throughout my house which makes it a nusiance to have to stay in certain rooms.
",3
309274,30-DEC-11,29-DEC-11,Ronald,,en,70.24.88.246,wskovalchuk@sympatico.ca,14417582,000000122208049,5,2,"you weren""t able to resolve the problem.
I could not enter my acct. Had the right username and password. seems it's a problem at your end. therefore we request written mail as oppose to email to be able to view our bill",4
309275,30-DEC-11,28-DEC-11,Gloria,,en,70.50.56.185,margaretogeorge@bell.net,14396648,000000122161766,5,5,The service was well done.  Many thanks.,5
309276,30-DEC-11,27-DEC-11,Grace,,en,65.93.111.241,lois.bumstead@sympatico.ca,14380758,000000122158654,1,1,It would have helped if the tecnition showed up. Not even a phone call to say he could not make it. Bell over booked and under staffed,1
309277,30-DEC-11,29-DEC-11,Dennis,,en,174.91.110.163,serbri@sympatico.ca,14415706,000000122188590,4,4,Dennis was very polite and helpful.  listened as was able to send me a transaction summary email within a few minutes (unlike what I was told by Tinh before he deliberately hung up on me.)  I hope that the issues have finally been resolved and will show up on my next bill.,3
309278,30-DEC-11,29-DEC-11,Mohamed,,fr,76.67.196.132,michelle.laprise@sympatico.ca,14412636,000000122195767,4,,"j ai un credit a recevoir car j ai manquer d internet par apport a bellet on m a dit que l on me crediterais11.39
et sur le email recu on n en parle pas du tout ",3
309279,30-DEC-11,29-DEC-11,Matthew,,en,70.30.133.126,bandk78@sympatico.ca,14403978,000000122203332,4,4,"fire the asshole MARK who hung up on a client!!!!!!!!!why dont u have real! names??? I dealt with max? mark ,matthew?how the hell am I to rate someone when I dont know who I am talking with? THE LAST GENTLEMAN was great!!--- MAX?  MARK had me ready to cancel my service, --MAX?-- is the only reason I am still a client of bell.",2
309280,30-DEC-11,29-DEC-11,Daniel,,fr,74.15.207.241,jaseca@sympatico.ca,14409266,000000122191813,5,5,Votre technicien a répondu exactement à mes questions et ma suivi dans les démarches pour corriger le problème.  Pour un meilleur service:  avoir une ligne direct avec votre centre de service. Il a été plus vite de solutionner le problème que de rejoindre votre spécialiste.,5
309281,30-DEC-11,29-DEC-11,Lorraine,,en,205.156.84.229,david.dalton@sympatico.ca,14406140,000000122199023,5,4,,5
309282,30-DEC-11,20-DEC-11,Veerapuram,,en,70.30.52.249,JanoD@sympatico.ca,14305452,000000122011098,5,5,,4
309283,30-DEC-11,29-DEC-11,Sonia,,fr,184.151.115.79,llanglois@bell.net,14411344,000000122201879,5,5,,5
309284,30-DEC-11,29-DEC-11,Meriem,,fr,184.144.193.99,claude.darchen@bell.net,14405452,000000122201344,5,5,,5
309285,30-DEC-11,19-DEC-11,Mark,,en,74.12.84.73,lisabridgwood@sympatico.ca,14301384,000000121990367,2,1,with the technology today and the fact that Rogers can replace a broken modem that day I was very dissatisfied that Bell could only replace in a 3-5 business day guarantee! ,1
309286,30-DEC-11,29-DEC-11,Jamie,,en,184.147.1.187,springman41@sympatico.ca,14416138,000000122211436,1,1,"I am extremely disappointed in my bell internet. When my contract is up I will be going with another internet provider and possibly another phone provider as well. I have never felt so stupid in my life as I feel when speaking to a representative from bell I am a very dissatisfied customer. The one thing that could have been done better is that I was not treated as a moron. Very dissatified  customer.   
                Kim Amos",1
309287,30-DEC-11,29-DEC-11,Kumar,,en,70.31.125.173,debbiejim@sympatico.ca,14406268,000000122212138,5,5,nothing,5
309288,30-DEC-11,29-DEC-11,Himanshu,,en,76.67.16.164,dennisthomson@sympatico.ca,14406380,000000122188726,4,4,,5
309289,30-DEC-11,27-DEC-11,Emmanuelle,,fr,67.68.205.180,moniclam@bell.net,14382250,000000122139327,5,5,,5
309290,30-DEC-11,29-DEC-11,Methil,,en,142.245.59.10,vanessacolettas@sympatico.ca,14417200,000000122192621,5,5,Nothing,5
309291,30-DEC-11,29-DEC-11,Karen,,en,70.26.102.88,baileyjudy@bell.net,14403954,000000122190679,5,5,,5
309292,30-DEC-11,29-DEC-11,Karen,,en,64.229.81.72,don.may@sympatico.ca,14406696,000000122210601,5,5,Not a thing,5
309293,30-DEC-11,30-DEC-11,Amir,,fr,69.159.89.148,carolsoucy@sympatico.ca,14404974,000000122212988,4,4,,4
309294,30-DEC-11,27-DEC-11,Diedra,,en,65.94.208.231,liris.liris@sympatico.ca,14380646,000000122140347,1,1,"The agent in question was aggressive, condescending and impatient. 
When  finally transferred to her supervisor  after requesting it  twice, hIs name was Robert , he was WORSE! Disrespectful, uncommunicative. I was treat as if I was a trouble maker. I can't believe a bell supervisor should or could behave like a bully. When I asked for his supervisor , he actually hang up in me! 
THE PROBLEM WAS NOT RESOLVED !!!!!",1
309295,30-DEC-11,29-DEC-11,Casey,,en,69.159.0.65,dorothyoconnor@bell.net,14406734,000000122204440,1,1,"I was switched between internet, home phone and cell phone as there is not one central place for a question that impacts 3 services.  I spent over an hour online then had to leave with nothing resolved.",1
309296,30-DEC-11,29-DEC-11,Ahmed,,fr,65.92.81.188,paulo2@bell.net,14413844,000000122188111,2,4,etre moins aroguant,3
309297,30-DEC-11,27-DEC-11,Mark,,en,64.231.25.116,badgerone@bell.net,14373722,000000122153754,2,3,This is 2nd time in this year my Modem has been down and the mail has been down due to wire outages as well. sending a new modem that does not arrive for days is unacceptable _ need to able to go to a bell store and do an exchange immediately or at least offer a cellular internet stick as a temp solution. In these days of internet banking and E-Post billing etc you can't be without an internet connection any more. I will likely switch my business back to Cogeco who from my experience do not leave you hanging like bell does.. and do you offer a credit for the inconvenience - of course not!,1
307670,31-DEC-11,30-DEC-11,Mario,,en,74.15.64.29,debcornwall@sympatico.ca,14420906,000000122233954,3,3,Better customer service training of the Techs.,4
307671,01-JAN-12,31-DEC-11,Manuel,,en,184.147.188.23,annbill8@sympatico.ca,14431438,000000122240951,2,1,"Explain this that comes up when we send or receive- the server you are connected to is using a security certificate that could not be verified. a certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. do you want to continue using this 
yes    or no Manuel said it was the computer but we have been told otherwise I assume you are our provider can you help with this problem",2
307672,01-JAN-12,31-DEC-11,Mary,,en,76.70.46.23,jamescjant@bell.net,14434204,000000122239245,1,1,"fixed the problem,i will be escalating this issue to the highest level as no technician in six visits has. ",1
307673,01-JAN-12,31-DEC-11,Eric,,en,70.29.38.150,grecogroup@sympatico.ca,14433732,000000122237325,1,1,"bounced around
given wrong time line
problem not resolved, had to wait longer with no service
not given any compensation 
did not feel satisfied ",1
307674,01-JAN-12,31-DEC-11,Monica,,en,50.100.68.27,stayhealthy@sympatico.ca,14437768,000000122240250,4,4,The representatives that I spoke to this time finally stepped up to the plate by offering me a better rate as a Loyalty customer. They also were polite and friendly.   I had previously called in on at least 2 other occasions during the year to ask for a reduction and mentioned that I was contemplating going to your competitor who now has all my other services.  I was told there is nothing that he could do for me and that if I wanted to cancel then just go ahead and cancel my service with Bell.  He was pretty off hand and obviously not willing to look into my account.   The reason I stayed is because I was just too busy to get in touch with all my contacts.  I am not happy that I have paid an extra $300. for the year because the person's I spoke to in 2011 did not suggest putting me through to the Loyalty Department or come up with any other solution.  I think I have been with Bell for approx 35 years.  I am interested to see if some-one will read this and take the time to respond. Thank you.,4
307675,01-JAN-12,30-DEC-11,Charles,,en,74.12.98.34,jimmycorezza@sympatico.ca,14423826,000000122233360,5,5,,5
307676,01-JAN-12,30-DEC-11,Quintin,,en,76.64.43.137,bluecat560@sympatico.ca,14419430,000000122217682,5,5,"Nothing, Quintin handled everything to my complete satisfaction. He even helped me resolve my password problem when I mentioned it to him.",4
307677,01-JAN-12,30-DEC-11,Monica,,en,67.68.18.45,bunny.r@bell.net,14419708,000000122235471,4,4,speaking better english,4
307678,01-JAN-12,31-DEC-11,Gopi Rathinam,,en,76.67.7.33,j.reichstein@sympatico.ca,14434128,000000122243997,1,1,,
307679,01-JAN-12,31-DEC-11,Cesar,,en,174.95.243.74,allanrichens@sympatico.ca,14431294,000000122248158,4,5,,5
307680,01-JAN-12,30-DEC-11,Karim,,en,76.67.48.14,stefan.poll@bell.net,14429422,000000122219169,5,5,,5
307681,01-JAN-12,31-DEC-11,Kanchumarthi,,en,65.95.137.63,wbowers174@sympatico.ca,14438430,000000122239844,5,4,I can't think of anything that would have made it better.,5
307682,01-JAN-12,31-DEC-11,Valarmathy,,en,65.92.54.95,p.b.lindsay@sympatico.ca,14436460,000000122245006,1,3,have a clearer connection. No matter how often I asked the rep to speak louder the connection did not change. I had the volume on my phone at max.,2
307683,01-JAN-12,30-DEC-11,Vikram Aditya,,en,70.26.49.71,triciakelly@sympatico.ca,14430170,000000122235923,5,5,Nothing better. ,4
307684,01-JAN-12,13-DEC-11,Sayeeduddin,,en,174.88.204.92,lolex@sympatico.ca,14238170,000000121874328,4,5,faster,4
307685,01-JAN-12,28-DEC-11,Sumithra,,en,70.24.172.187,isabel.casimiro@sympatico.ca,14393334,000000122177849,1,1,,
307686,01-JAN-12,31-DEC-11,Gregorio,,en,76.71.54.14,bradandmissy@sympatico.ca,14431960,000000122245388,5,4,,5
307687,01-JAN-12,30-DEC-11,Brenda,,en,24.156.222.217,wmorris000@sympatico.ca,14430650,000000122224647,3,,,3
307688,01-JAN-12,31-DEC-11,Mindy,,en,76.67.25.157,cvaughan2@bell.net,14432546,000000122248094,5,4,,5
307689,01-JAN-12,30-DEC-11,Asma,,fr,76.67.197.199,agaulin.kra@bell.net,14418298,000000122224227,4,4,,5
307690,01-JAN-12,31-DEC-11,Stephen,,en,76.64.141.102,amccall@sympatico.ca,14431336,000000122244003,5,4,"Stephen's service was excellent.

Two Bell concerns remain:

1.My name is R McCallum (not Callum)
2.Why are Bell's service representatives located in El Salvador and not Canada?",4
307691,01-JAN-12,31-DEC-11,Prem,,en,67.71.45.34,tjmorton@sympatico.ca,14438124,000000122239067,4,4,,4
307692,01-JAN-12,27-DEC-11,Tara,,en,64.231.41.65,dtoews@sympatico.ca,14376496,000000122141204,4,4,,4
307693,01-JAN-12,27-DEC-11,Ivette,,en,64.231.41.65,dtoews@sympatico.ca,14376498,000000122142493,4,4,,4
307694,31-DEC-11,30-DEC-11,Med Aymen,,fr,174.91.16.202,diane_matte313@sympatico.ca,14421104,000000122218205,5,5,,5
307695,31-DEC-11,30-DEC-11,Juan,,en,70.26.5.57,kenlaw@sympatico.ca,14424544,000000122235224,5,4,,5
307696,31-DEC-11,26-DEC-11,Darwin,,en,70.55.49.144,olivere@sympatico.ca,14369304,000000122136131,5,5,Nothing,5
307697,31-DEC-11,30-DEC-11,Andrew,,en,70.31.113.226,loral@bell.net,14425340,000000122216993,5,5,,5
307698,31-DEC-11,30-DEC-11,Nizar,,fr,65.92.30.8,papapon@sympatico.ca,14427352,000000122222903,1,1,"mieux écouter ce que j,expliquais. faute d,écouter l,interlocuteur a affirmé pouvoir résoudre le problème sur le champ. de toute évidence il était trop sûr de lui. j,étais certain que ça ne marcherait pas. je lui ai laisser la chance encore une fois et, évidemment, ça n,a pas fonctionné. ma connexion continu de disparaître sans raison et ce, régulièrement et ça dure plusieurs heures",2
307699,31-DEC-11,30-DEC-11,Pascal,,en,74.14.2.118,allanvelix@sympatico.ca,14418498,000000122224859,5,4,answer sooner  i spent 20 minutes on hold being told you appreciate my patience very annoying,4
307700,31-DEC-11,30-DEC-11,John,,en,174.91.96.148,aradwan@sympatico.ca,14418824,000000122228788,2,1,"the problem is not with the representative . the download speed is far below what i am paying for. the representative did what he could but problem still the same.
one more issue, after waiting online for about 20 min to reach customer support the line disconnected and had to call and wait again. this has happened before.",2
307701,31-DEC-11,30-DEC-11,Marwa,,fr,69.157.137.34,lavmon@sympatico.ca,14425010,000000122214997,5,5,sait pas,5
307702,31-DEC-11,30-DEC-11,Mindy,,en,184.144.134.29,BrunoLair@bell.net,14417886,000000122236204,5,5,Experience was of highest quality.No need for improvement this customer care representative.,5
307703,31-DEC-11,29-DEC-11,Mohsen,,fr,76.65.60.194,robertdoucet@sympatico.ca,14414988,000000122211964,5,5,c étais parfait,5
307704,31-DEC-11,30-DEC-11,John,,en,70.52.230.219,bmorrison532@sympatico.ca,14419444,000000122223970,5,5,Everything was done properly with great appreciation and satisfaction for me.,5
307705,31-DEC-11,28-DEC-11,Sulochana,,en,70.27.194.232,anne.harbers@sympatico.ca,14387854,000000122178397,2,3,Faster service and be more helpfull it shoud not have to take e week to get my service back,3
308250,02-JAN-12,01-JAN-12,Sudhakar,,en,67.70.107.221,susan.weinstein@sympatico.ca,14442576,000000122252230,5,5,Nothing by this technician.,5
308251,02-JAN-12,01-JAN-12,Karla,,en,174.89.30.223,scrimshaw54@sympatico.ca,14442284,000000122250338,5,5,,5
308252,02-JAN-12,29-DEC-11,Mike,,en,70.49.151.67,fred.hilker@sympatico.ca,14407610,000000122197264,3,3,"I received a ""sales call"" saying that I could contact 310-Bell if I decided to proceed with the recommended changes, only to be informed by the person that I reached that they only handled Technical Issues not account changes - I was then transferred to a representative to handle the telephone service plan changes - and was then informed by the representative that they could not make the changes to the Internet portion of our account and was transferred again to another agent - who wanted all the information again only to inform me that she was unable to provide account changes and transferred me yet again.  I was on the phone for almost an hour.",3
308253,02-JAN-12,30-DEC-11,Sahali,,fr,76.67.173.6,annieclaudedesroches@bell.net,14418778,000000122226357,1,1,"M'écouter lorsque je lui ai expliqué que je ne suis pas du tout experte et que j'ai vraiment besoin d'assistance...Malheureusement, je sentais que je l'impatientais...",3
308254,02-JAN-12,01-JAN-12,Allan,,en,70.27.84.132,jim.mcguigan@sympatico.ca,14440614,000000122253438,3,2,I was having a problem with microsoft outlook mail program.I was told tht the progrm was outdated -your tech set me up with Bell Mail and now Outlok is working again and it is a better e-mail program,3
308255,30-DEC-11,28-DEC-11,John,,en,184.148.184.5,veniergo@sympatico.ca,14401866,000000122168739,1,1,"I asked the representitive if the Settings I was using for the outgoing e-mail server were correct (I told him what mthey were) and he confirmed that they were.  I later found that one of the settings was incorrect and tried a different one, and that solved my problem.  My suggestion is that he could have checked more carefully.  However, I am not absolutely certain that the setting was different because of the e-mail software I was using, although I can't see why it should have been.",1
308256,30-DEC-11,23-DEC-11,Sonia,,fr,76.64.136.223,lucie.mel@sympatico.ca,14343872,000000122084085,5,4,"Lors d'un appel de service concernant la connexion du modem dans la semaine avant le 23/12/2011 : grande satisfaction aussi.
Lorsque quelque chose ne va pas concernant Bell, j'appelle et je discute avec les personnes qui s'occupent de mon dossier (surtout au service LOYAUTE), pour une meilleure satisfaction. Par contre, il faut surveiller car il arrive souvent que des ajustements ne sont pas faits sur les comptes. J'APPELLE et le service des employes de LOYAUTE est excellent!",4
308257,30-DEC-11,26-DEC-11,Manel,,fr,70.53.177.103,yvanminier@sympatico.ca,14372330,000000122128623,5,5,Je vérifie actuellement la prix de ma facture chaque mois avec bell,
308258,30-DEC-11,28-DEC-11,Kayange,,en,174.95.99.38,doreen.searles@sympatico.ca,14391000,000000122165891,4,4,Very the billings to avoid calculation errors.,5
308259,30-DEC-11,29-DEC-11,Daniella,,en,69.158.136.140,normangiddings@sympatico.ca,14413412,000000122197744,5,5,,5
308260,30-DEC-11,28-DEC-11,Grant,,en,70.26.136.14,bobandgailb@sympatico.ca,14388776,000000122184355,5,5,,5
308261,30-DEC-11,28-DEC-11,Ridha,,fr,65.92.169.67,ginette.caron078@sympatico.ca,14392392,000000122172536,5,5,,5
308262,30-DEC-11,29-DEC-11,John,,en,65.93.56.154,muriverne@sympatico.ca,14413102,000000122208715,5,4,nothing,4
308263,30-DEC-11,29-DEC-11,Vincent,,en,69.158.163.115,elsie.mccormick@sympatico.ca,14407074,000000122203058,2,1,Tried to find another way back to my internet service. It has been fine for a long time but have now lost contact on my desktop. Oddly some icons will connect me with the net but now everytime I hit internet button I get Google page no tool bar. Your rep felt the tool bar had been corrupted . Did try his best but problem far from solved.When last working I was trying to add a web-site but the Favourites button for addding or deleting web-site  spun out of control and I got then & still get just Google page no controls or tool bars with it cannot manipulate my way out of it. Incidentally the icons I added to my screen still do work and all info is still stored on my computer of all the old favourites selected to date. Please ask an English speaking technician to call me at 5197402008 thanks.,4
308264,30-DEC-11,28-DEC-11,Andrea,,en,70.24.149.108,robC@bell.net,14399548,000000122184908,2,3,First I called bell and whoever answered was not helpful and hung up. That was twenty minutes of waiting . I called back and was told my internet shut off was planned and would be shut off for 2 days. ?? Eventually I was transferred to someone who said it was problem with the line connection . All this misinformation was not helpful.  He could not explain why I was told I would be shut off for2 days. the problem got fixed the next day.,3
308265,30-DEC-11,26-DEC-11,Melvin,,en,67.71.4.238,quibellg@bell.net,14369786,000000122125638,2,2,"It was my daughter who place the call for help to get her lap top set up to my wireless. At one time the rep thought he had her on hold and said something that didn't need saying . I got her hooked up myself after that. So I would advise him to be a little more careful in the future. BUT normally any time I have call they have helped to the best of their ability, sometimes solving the problam, sometimes not, but isn't that just the luck of the draw.   ",3
308266,30-DEC-11,29-DEC-11,Haythem,,fr,70.50.124.33,richard.lesiege@sympatico.ca,14414750,000000122192388,5,5,,5
308267,30-DEC-11,29-DEC-11,Skander,,fr,184.145.214.226,mariefrancenormand@sympatico.ca,14412028,000000122210310,5,5,Que votre logiciel antivirus soit compatible avec la version 9.0.4 d'Explorer.,4
308268,30-DEC-11,24-DEC-11,Sushil,,en,76.69.134.157,richard.r@bell.net,14354318,000000122103624,5,5,,5
308269,30-DEC-11,29-DEC-11,Jordan,,en,74.14.40.228,whazzup69@sympatico.ca,14417492,000000122200205,4,4,nothing as there was no issue just a new modem set up. was very patient while my system loaded.,4
308270,30-DEC-11,27-DEC-11,Bernard,,en,70.49.221.182,ev.sawyer@sympatico.ca,14376908,000000122152671,1,1,,3
308271,30-DEC-11,29-DEC-11,Naveenkumar,,en,184.145.111.197,oakmans@sympatico.ca,14413468,000000122211169,1,1,"Agent was not able to solve the problem so blamed the hardware. It was not a hardware problem as we solved it later on our own.  Agent did not listen to my request to confirm settings.  

With notice that our rate is about to increase this gives us another reason to switch to. Rogers",1
308272,30-DEC-11,24-DEC-11,Silvia,,en,184.148.124.128,asreedharan3115@sympatico.ca,14349310,000000122106183,4,4,,4
308273,30-DEC-11,29-DEC-11,Brenda,,en,74.198.9.189,tracey008@sympatico.ca,14417006,000000122194782,4,5,Notified me of overage charges on Internet usage and offered an upgraded package,4
308274,30-DEC-11,28-DEC-11,Elvis Francisco,,en,76.70.83.46,db_sl@sympatico.ca,14390492,000000122177270,1,1,do what you say,1
308275,30-DEC-11,29-DEC-11,Ben Rejab,,fr,67.71.68.86,al-sue@sympatico.ca,14403254,000000122198287,5,5,j ai été tres satisfaite,5
308732,31-DEC-11,30-DEC-11,Syed,,en,70.24.1.57,rdoliver@sympatico.ca,14428050,000000122220064,5,5,I cannot think of a thing.  Syed was excellent at helping me.,4
308733,31-DEC-11,30-DEC-11,Mathew,,en,174.93.68.83,rhenson@sympatico.ca,14428166,000000122222717,5,5,Had to wait to long to talk to rep.,5
308734,31-DEC-11,27-DEC-11,Nirupa,,en,70.48.248.187,jgenys@sympatico.ca,14379082,000000122149212,4,4,,5
308735,31-DEC-11,30-DEC-11,Mary,,en,70.52.140.51,gregdobberthein@bell.net,14422712,000000122215347,5,5,Mary did everything right!,5
308736,31-DEC-11,30-DEC-11,Luis,,en,184.144.171.196,gdonloewen@sympatico.ca,14422380,000000122218566,5,5,Nothing,5
308737,31-DEC-11,14-DEC-11,Franssesca,,en,70.27.128.20,vmgouzecky@sympatico.ca,14255924,000000121904971,5,5,,5
308738,31-DEC-11,30-DEC-11,Hency,,en,76.64.216.66,scooterman@bell.net,14428860,000000122225032,4,4,,4
308739,31-DEC-11,30-DEC-11,Sweta,,en,50.101.32.249,rspeagle@sympatico.ca,14428576,000000122214396,4,4,,5
308740,31-DEC-11,30-DEC-11,Justin,,en,74.15.79.160,bllasook@sympatico.ca,14419424,000000122219759,5,5,"The first fellow I talked to when I called 310 BELL didn't want to help me at all. I told him my problems with my bill and told him I was thinking of switching to Rogers and he didn't care. Absolutly did nothing to persuade me to want to stay. I asked to speak to the department that gave me the promotions I had since my promotions ran out and he said, ""we don't do that anymore"". So getting more and more pissed off at this guy I asked to speak to the TV department because I have a least on a HD receiver and I need to know what I have to do to get out of the least because I am leaving Bell, he gave me the 1-888 number and no thanks for calling Bell nothing, the worst customer service I have ever got from Bell and I have been with you guys for 20 years or so, just ridiculous...So I called the TV number and this wonderful lady (ANNE) answered the phone, I told her of my troubles with the previous guy and she told me she knew exactly who I wanted to talk to, the Loyalty department, yes I said that is them and when she checked out all my TV stuff she put me on hold and redirected my call. Now I was on hold for about 15 minutes and she came back and checked to make sure I was still there 3 times, 3 times so I would stay a Bell customer. Then this fine gentleman Justin from Moncton got on the phone and helped me out in no time flat, staightened out my bill and made me feel like I wanted to stay with Bell, these 2 people are incredible at there jobs but I was ready to pack it all in after talking to the first guy. Most people call 310 Bell because they have a problem and to have someone like this answer the phone and who is rude and not caring on the phone is the last thing anyone needs to hear. I once again thank Anne and Justin for their help and hope that more people can be trained like them... Regards Barry Lasook",5
308741,31-DEC-11,30-DEC-11,Mark,,en,50.101.146.154,mary.pappas@bell.net,14426068,000000122230195,5,5,,5
308742,31-DEC-11,30-DEC-11,Hassen,,fr,70.53.189.176,amylise@sympatico.ca,14418600,000000122226569,4,5,rien d autre,5
308743,31-DEC-11,30-DEC-11,Claudia,,en,67.71.140.38,mccrea2@sympatico.ca,14426200,000000122224847,5,5,"Had to convince bell to come out and help me with this problem, thought we could do it over the phone, I just did not know where even to start, but you did sent somebody out and he was very helpful and got everything going in no time and gave us quite a few tips. Could not have been more helpful",5
308744,31-DEC-11,30-DEC-11,Cecile,,en,65.93.198.82,ejumis@sympatico.ca,14421604,000000122214450,4,4,,5
308745,31-DEC-11,30-DEC-11,Emely,,en,184.147.53.217,helenpepin@bell.net,14422944,000000122227635,5,5,The wait time for help was a little long.,5
308746,31-DEC-11,30-DEC-11,Juan,,en,69.157.62.254,michaeldishaw@sympatico.ca,14426394,000000122224310,3,3,"if the password on my internet account was what it was supposed to be, the call and the hundred bucks for outside help wouldn't have been necessary",2
308747,31-DEC-11,29-DEC-11,Mitchell,,en,70.24.153.194,rlowther@sympatico.ca,14414896,000000122205122,5,4,Better elevator music while on hold.,4
308748,31-DEC-11,30-DEC-11,Chad,,en,70.52.159.183,hughmarion@sympatico.ca,14423100,000000122222780,4,5,The volume of the attendants voice was very poor and I asked a couple of times for her to speak up !,4
308749,31-DEC-11,30-DEC-11,Luis,,en,67.70.95.252,marian.fellows@sympatico.ca,14425850,000000122216786,5,5,I cannot think of anything,5
308750,31-DEC-11,30-DEC-11,Mahmoud,,fr,65.92.168.57,denis.herard2@sympatico.ca,14420972,000000122229473,5,5,,5
308751,31-DEC-11,30-DEC-11,Mohamed,,fr,184.145.184.143,jeanpierregodbout@sympatico.ca,14423648,000000122234138,5,5,rien d'autre,5
308752,31-DEC-11,29-DEC-11,Robert,,en,65.95.128.7,aswittet@sympatico.ca,14403806,000000122197844,4,5,nothing,4
308753,31-DEC-11,30-DEC-11,Nadim,,fr,174.93.192.195,jean-roch@sympatico.ca,14423596,000000122225115,1,1,Tout simplement me demander si j'avais le cd ou dvd de ma carte mère. Cela aurais régler mon problème.,5
308754,31-DEC-11,30-DEC-11,Juan,,en,174.91.118.3,forcrazs@sympatico.ca,14422074,000000122235638,5,5,,5
308755,31-DEC-11,27-DEC-11,Vincent,,en,174.89.49.7,william.vince@sympatico.ca,14386502,000000122148798,5,5,,3
308756,31-DEC-11,30-DEC-11,Harathi,,en,76.69.115.233,jeunesse@sympatico.ca,14423740,000000122231856,5,5,"Nothing. To no fault of anyone, the only thing difficult is to understand the accent of a person with a differnet culture but Harathi was very patient and pronounced well.",5
308757,31-DEC-11,30-DEC-11,Shirin,,en,184.146.108.170,kd.wensley@sympatico.ca,14424494,000000122228583,5,5,,4
308758,31-DEC-11,30-DEC-11,Ali,,en,70.48.196.199,a_tsolos@sympatico.ca,14418166,000000122221178,4,3,,4
308759,31-DEC-11,30-DEC-11,Rodolfo,,en,70.24.172.236,edward.bailey087@sympatico.ca,14421562,000000122228294,5,5,"Shorten wait time for connection to a rep. I had punched in technical support, waited about 10 minutes and got a billing rep who had to transfer me to tech section.",3
308760,31-DEC-11,30-DEC-11,Sudheer,,en,67.68.17.132,mutterbacke@sympatico.ca,14426894,000000122216475,5,5,Reduce the wait time! 20 minutes is too long.,5
308761,31-DEC-11,30-DEC-11,Patricia,,en,70.49.133.191,archiewilkie@bell.net,14418831,000000122226921,1,1,Give training in Macintosh computers.  Your agent knew nothing.  You could find ways to shorten waiting times.  I waited a long time to reach an unhelpful agent,3
308762,31-DEC-11,30-DEC-11,Mohamed,,fr,70.55.205.237,marie.charron4@sympatico.ca,14425868,000000122229469,5,5,Mohammed a été excellent comme personne technique.,5
308763,31-DEC-11,30-DEC-11,Zulfiquar,,en,174.94.26.138,morrisschuurmans@bell.net,14426778,000000122223785,4,3, digital standard not satefied want the the nbc  abc. cbc ctv fox and golf cha.  i will call  your program.,4
308764,31-DEC-11,30-DEC-11,Anto,,en,184.144.51.42,dpwilson@sympatico.ca,14421356,000000122234332,5,5,,5
308765,31-DEC-11,30-DEC-11,Kira,,en,184.146.75.40,blindbay1@sympatico.ca,14419422,000000122223281,5,5,,5
307206,28-DEC-11,27-DEC-11,Ashfaq,,en,70.50.179.174,clarkjt@bell.net,14375106,000000122158946,2,2,clear all waiting calls before shutting down call centre at end of evening. Waited 35 minutes on hold to find only tech people left in centre. Billing issue was not resolved for intranet.,1
307207,28-DEC-11,27-DEC-11,Josue,,en,174.93.64.194,andyasper0703@bell.net,14373336,000000122160461,3,2,"This problem is a repetitive problem that had been going on for quite some time. Bell technician has confirmed the problem and to present still trying to solve it. About 5-7 months ago when I had this problem, a male Filipino Supervisor (I wasnt able to get his name but I know the call was forwarded to Philippines) was able to solved it, was Ok then until someone changed my subscription from 512 to 516, since then this problem had been reoccurring (at times slow, lower than haft the speed of my subscription) get timed-out or server not found.",2
307208,28-DEC-11,27-DEC-11,Ashley,,en,74.15.79.165,tkd55@sympatico.ca,14385914,000000122150220,4,4,n/a,4
307209,28-DEC-11,27-DEC-11,Twinx,,en,74.15.79.165,tkd55@sympatico.ca,14385916,000000122150592,2,1,resolve the problem,2
307210,28-DEC-11,27-DEC-11,Salvador,,en,76.68.46.11,emerson.thorne@sympatico.ca,14376804,000000122156205,3,3,Less run-around to find right source ... less wait time on hold ... eliminate language barrier ... send correct product,2
307211,28-DEC-11,27-DEC-11,Zulfiquar,,en,74.12.188.180,robert.smith2@sympatico.ca,14384138,000000122151155,5,5,Talked clearer,3
307212,30-DEC-11,29-DEC-11,Daniella,,en,70.51.237.3,adrien.joinette@sympatico.ca,14403148,000000122200254,5,3,"Better communication with the customer, like providing accurate information, I was told yesterday that I would have my problem resolved by a technician sometime today between 5pm and 9pm, only to get a phone call an hour later by someone telling me that my problem was fixed only to have it come back again a few minutes later. I had to call back and I found out that the file had been closed so it was reopened and then I was told that it wasn't just me having this problem but that there were several others from my area and that techs were working on it. I later got a call to tell me that there weren't enough replacement cards and as such they may get around in the morning, maybe.I then called back to ask the question how did Bell select me as the person who should not have gotten the replacement card and I ended up on the phone with someone from South America who had far more patience then I, a little while later I got a call from a technician telling me that they had replaced my card and at no time was I going to have to wait until morning. I spoke with 4 different people yesterday and I got lots of confusing information. All in all I'm finding that Bell is making an effort to be more helpful to me as a customer as my problem was resolved in a few hours and your employees were calm, helpful and patient with me. ( Bell your getting better. )",4
307213,30-DEC-11,28-DEC-11,Yosimar,,en,70.30.34.6,badger.rsg@sympatico.ca,14388206,000000122165882,4,4,,5
307214,30-DEC-11,24-DEC-11,Sihem,,fr,184.144.223.163,procom@sympatico.ca,14354108,000000122102488,3,3,"Prévoir venir la période d'achalandage et de SURCHARGE du réseau BELL SYMPATICO pour la période du 22 décembre 2011 au 3 janvier 2012 ??

Ce phénomène s'est présenté avec les mêmes problèmes de CONGESTIONS du RÉSEAU les QUATRE DERNIÈRES PÉRIODES DES FÊTES 2011-2010-2009 et 2008 ??",3
307215,30-DEC-11,29-DEC-11,Vijay,,en,76.65.28.107,nickupton@sympatico.ca,14413284,000000122211554,4,4,,4
307216,30-DEC-11,29-DEC-11,Juan,,en,70.51.237.3,adrien.joinette@sympatico.ca,14403150,000000122211396,4,4,"Your customer service representative was very patient with me and understood that my anger was not directed at him personally but at Bell. After speaking with several of your representatives about this same problem, in the I discovered that there was a lot of confusion within Bell and therefore the information I was receiving was inaccurate. ",4
307217,30-DEC-11,29-DEC-11,Mohamed,,fr,174.92.84.167,yvgr@sympatico.ca,14417738,000000122195821,5,5,"Dans le précis de ma demande, rien. La réponce a été supérieur à mes attentes.",5
307218,30-DEC-11,27-DEC-11,Elmer,,en,70.30.71.166,m.ogg@sympatico.ca,14381040,000000122155631,5,5,Can't think of anything.,5
307219,30-DEC-11,29-DEC-11,Majdi,,fr,70.26.202.166,diane333@sympatico.ca,14406494,000000122211342,5,5,Rien: tout a été parfait.,5
307220,30-DEC-11,29-DEC-11,Manuel,,en,70.27.30.97,marg.weber@sympatico.ca,14411940,000000122195974,5,5,,4
307221,30-DEC-11,29-DEC-11,Michelle,,en,184.145.105.53,ljmclees@sympatico.ca,14411324,000000122193147,5,5,nothing,5
307222,30-DEC-11,25-DEC-11,Divya,,en,174.88.76.209,aprilvr@sympatico.ca,14356253,000000122119658,5,2,,4
307223,30-DEC-11,25-DEC-11,Preethi,,en,174.88.76.209,aprilvr@sympatico.ca,14356255,000000122119861,5,3,,4
307224,30-DEC-11,29-DEC-11,Tine,,en,70.31.12.18,ron_chan@sympatico.ca,14415122,000000122188134,4,4,Stop your sales people from slamming customers into contracts without explaining the details.,2
307225,30-DEC-11,29-DEC-11,Vincent,,en,70.50.58.157,westpresbytery@bell.net,14417484,000000122201194,1,1,"Unfortunately, I was put on hold for about 3 hours and your techincian never did call me back as he said he would",4
307226,30-DEC-11,29-DEC-11,Claudia,,en,174.92.105.178,camcackette@sympatico.ca,14404844,000000122196168,1,1,NOT CUT ME OFF AFTER BEING ON HOLD FOR AN HOUR!!!!!!!!!,1
307227,30-DEC-11,29-DEC-11,Deepthi,,en,69.157.61.105,sharoneh@sympatico.ca,14415814,000000122192930,5,5,,5
307228,30-DEC-11,25-DEC-11,Bry,,en,174.88.76.209,aprilvr@sympatico.ca,14356257,000000122120029,5,4,,4
307229,30-DEC-11,29-DEC-11,Deepthi,,en,74.14.66.76,mac.gillet@sympatico.ca,14411730,000000122197808,1,1,"Rep was pleasant polite and helpful My problem with Bell is they are selling a service that they can't provide and misrepresenting themselves to the public. I am just learning that due to problems in my area Bell can't provide high sped connection even though I have been paying for it for years.  I have made numerous attempts to question our connectivity Now it is on all the tech sites about Bell.
,s speed problems in my area and Bell tech is admitting. Why as a customer was I not informed of this?  Why would you continue to take money from me for this service that you couldnT provide? Why was I paying 50plus dollars a month for this while according to your website new users were paying 43 dollars.  Yet I was never going to receive performance package level connectivity?  Seems fraudulent to me. First because only yesterday when I was on the call the service rep changed my profile to allow higher than 3 megs on the line and the Westmount Berkshire area is p,abuse with the congestion problems. Do you continue to sell performance packages in areas that will never deliver?  ",1
307230,30-DEC-11,29-DEC-11,Jose,,en,174.91.68.221,dapawluk@sympatico.ca,14406040,000000122201469,1,1,My e-mails are not working after inquiry !!!,1
307231,30-DEC-11,29-DEC-11,Yosra,,fr,70.49.54.47,berardiere1@sympatico.ca,14404214,000000122189696,5,5,,4
307232,30-DEC-11,29-DEC-11,Dhanasekar,,en,69.157.15.109,n.cronyn@sympatico.ca,14413152,000000122187843,5,5,,5
307706,31-DEC-11,30-DEC-11,Rahul,,en,70.27.63.63,wshantz@sympatico.ca,14430672,000000122226689,2,1,takes far to long. 3 different people and all made cunclusions that were incorrect. Did not listen to what I was saying in order to correctly identify and resolve the issues. Now I must be without service 5 days to replace a rental modem!,3
307707,31-DEC-11,30-DEC-11,Ashok,,en,174.95.230.138,leblancpaulclaire@sympatico.ca,14425066,000000122221150,5,4,Do not know,4
307708,31-DEC-11,30-DEC-11,Carmen,,en,64.229.11.19,eniemela@sympatico.ca,14421724,000000122229040,5,5,,5
307709,31-DEC-11,30-DEC-11,Myriam,,fr,70.53.134.206,marieclaudedugas@sympatico.ca,14425892,000000122234073,5,5,Le service d'hier est un excellente outil. Mais en ce qui est de la facturation de belle et Emilie et tous ce qui s'en suis. Non je ne recommande pas votre compagnie! Merci,2
307710,31-DEC-11,31-DEC-11,Wissem,,fr,69.157.133.60,clery75@bell.net,14420322,000000122236270,5,5,vous n'auriez pas pu faire mieux,5
307711,31-DEC-11,30-DEC-11,Grace,,en,174.94.47.78,william.downham@sympatico.ca,14430590,000000122229728,5,5,not a thing,5
307712,31-DEC-11,30-DEC-11,Joan,,en,74.14.102.59,george.papas042@sympatico.ca,14422416,000000122226541,5,5,quicker response time,4
307713,31-DEC-11,30-DEC-11,Kyle,,en,69.159.0.94,billyheather@bell.net,14419378,000000122217624,3,4,Kyle should have questioned my sports packages to see if I would be enabled with all of them with the HD package.  I didn't realize till after that we don't get HD on sports desk and that was one of the reasons why I took the HD package.  So I wasn't very happy about that.  I also questioned my billing package and it seemed like I was being a little put off as to the importance of my monthly billing.  I spoke to Bell three times that day so I'm hoping this isn't the fellow that helped me with my internet usage as he was very helpful.,3
307714,01-JAN-12,30-DEC-11,Larissa,,en,174.95.214.123,lee.al@sympatico.ca,14425072,000000122234212,3,3,"I am have a problem with my email account.  Someone is sending emails to my contacts in my name with links to advertisments.
Here is an example:
From: Alfred Lee [mailto:lee.al@sympatico.ca] 
Sent: Wednesday, December 28, 2011 10:33 AM
To: al.lee@opg.com; edmunde@gmail.com; gail.lynch@ontario.ca
Subject: Re: I DID IT!...

Hi friend
nobody thought I could overcome my debt now its impossible for me to fall behind I wasnt feeling like myself.
http://maciej-o.yoyo.pl/profile/83GaryMacdonald/ now nobody disrespects me
this is the real deal.

bye.


Is there any way of stopping this???
Or do I have to close my email account. ",4
307715,01-JAN-12,31-DEC-11,Sylvie,,en,74.14.149.244,labeaver@sympatico.ca,14435058,000000122247465,5,5,,5
307716,01-JAN-12,31-DEC-11,Med Amine,,fr,174.93.211.189,haldoc@bell.net,14433822,000000122237529,5,5,Ne pas être obligé d'appeller le service a la clientè pour annuler un bloc de consommation de 40 gig. Être capable de le faire en ligne sur ma page bell.,5
307717,01-JAN-12,29-DEC-11,Sriram,,en,184.148.128.108,bill.dies@sympatico.ca,14404330,000000122187827,3,3,"I had difficulty identifying the scrambled symbols.  I tried several times.  My grand daughter finally made the change of password for me
",5
307718,01-JAN-12,31-DEC-11,Khanna,,en,24.146.2.137,rdr49@sympatico.ca,14436978,000000122238985,5,4,,4
307719,01-JAN-12,31-DEC-11,Leslie,,en,76.69.2.146,rwowk@sympatico.ca,14437336,000000122246675,5,5,,5
307720,01-JAN-12,30-DEC-11,Rolando,,en,70.27.123.141,skjertinge@sympatico.ca,14429192,000000122222336,4,4,As a MAC user it would be very helpful if I could speak with a MAC representative when calling Bell. This comment refers to other phone calls in the past where it was very helpful. Finding those agents is not a choice at this point. I think that needs to be addressed.,4
307721,01-JAN-12,30-DEC-11,Samia,,fr,70.29.219.171,carmen_g@bell.net,14419820,000000122222569,5,5,,5
307722,01-JAN-12,31-DEC-11,Chenrup,,en,65.94.120.218,alpatti@sympatico.ca,14431310,000000122239409,5,4,not sure at present,5
307723,01-JAN-12,31-DEC-11,John,,en,67.71.140.161,tookhouse@sympatico.ca,14438186,000000122239512,5,5,,5
307724,01-JAN-12,31-DEC-11,Xenia,,en,70.29.20.227,dan050@sympatico.ca,14432636,000000122244245,5,5,Nothing. I was very impressed with the level of expertise and knowledge Xenia demonstrated throughout the entire process. She handled my concerns and questions efficiently and politely. Excellent customer service!!,5
307725,01-JAN-12,29-DEC-11,Alexandra,,en,65.93.92.98,ornstein@sympatico.ca,14413562,000000122209639,4,4,still required additional setup to correct remaining errors,4
307726,30-DEC-11,27-DEC-11,Hemavathi,,en,76.70.82.62,jpatricia1@sympatico.ca,14379584,000000122145564,3,3,Have telephone answering staff with a good command of English.,3
307727,31-DEC-11,30-DEC-11,Harathi,,en,76.64.95.44,ray.brown@sympatico.ca,14427998,000000122235942,3,3,"Support person was helpful and polite, but hard to understand. I don't know why the were email messages from two years ago still hanging around in the computer system when they were deleted two years ago. There were 1900 plus messages hidden somewhere. I also wanted to have my Bell Security reinstalled, since I was having problems understanding the support tech, I did not ask about the security.
The good thing, my Outlook Express is working now.
Happy New Year!",4
307728,31-DEC-11,30-DEC-11,Sofien,,fr,184.148.249.204,embrun@sympatico.ca,14421706,000000122218012,5,4,Diminuer le temps d'attente au téléphone et les interminables messages pré-enregistrés....Merci!,5
307729,31-DEC-11,30-DEC-11,Nadine,,en,65.94.79.109,sdoll@sympatico.ca,14428898,000000122232579,5,5,,5
307730,31-DEC-11,30-DEC-11,Grant,,en,76.67.82.183,macleod_1@sympatico.ca,14425648,000000122234487,5,5,,4
307731,31-DEC-11,30-DEC-11,Hector,,en,64.231.62.136,kcrisdon@sympatico.ca,14424492,000000122230409,5,4,,4
307732,31-DEC-11,30-DEC-11,Adnan,,en,70.54.23.93,randlbrooks@sympatico.ca,14427982,000000122234003,4,5,"language, accent",5
307733,31-DEC-11,30-DEC-11,Hency,,en,174.94.16.148,dick.mildred@sympatico.ca,14421118,000000122216567,5,4,I don't think there was anything else that could have been done at this time.,5
307734,31-DEC-11,25-DEC-11,Arjuman,,en,70.50.7.149,donya@bell.net,14357324,000000122118823,4,4,less time waiting for a customer service rep.,4
307735,31-DEC-11,29-DEC-11,Shakeel,,en,70.51.64.80,sherley@sympatico.ca,14415868,000000122191609,5,5,,3
307736,31-DEC-11,30-DEC-11,Ryadh,,fr,65.93.52.80,missgosselin@sympatico.ca,14426598,000000122217537,4,4,Je trouve que vos services sont très dispendieux comparativement à d'autres compagnies,3
307737,31-DEC-11,30-DEC-11,Imed,,fr,70.30.170.64,clodem.marchand@sympatico.ca,14420332,000000122220993,5,5,Très long délai d'attente. Achalandage à prévoir à cette période de l'année. Nombre insuffisant de techniciens.,4
307738,31-DEC-11,30-DEC-11,Jean,,en,65.92.152.4,jack.nemchin@sympatico.ca,14423336,000000122235387,5,5,none,5
307739,31-DEC-11,29-DEC-11,Alejandro,,en,76.69.54.125,jim.klobucar@sympatico.ca,14409701,000000122199489,5,5,,3
307740,31-DEC-11,30-DEC-11,Faten,,fr,69.156.58.98,yves_bisson@sympatico.ca,14430814,000000122217708,4,4,,4
308276,30-DEC-11,29-DEC-11,Thitola,,en,74.12.123.91,judifunnell@bell.net,14410226,000000122206437,5,5,nothing.  She was very polite and understanding,5
308277,30-DEC-11,29-DEC-11,Leslie,,en,184.145.82.40,flower1@sympatico.ca,14407474,000000122188997,4,5,,5
308278,30-DEC-11,27-DEC-11,Ahmed Khalil,,fr,67.71.183.167,daniel.sigouin068@sympatico.ca,14375576,000000122154090,5,5,,4
308279,30-DEC-11,29-DEC-11,Mark,,en,76.69.151.69,jpward1948@bell.net,14410152,000000122203567,4,4,The wait time was very off putting.  I waanted to hang up many times but your billing error was so great I had to wait and get it corrected.,4
308280,30-DEC-11,29-DEC-11,Aurea,,en,70.31.69.178,jkasaboski@sympatico.ca,14409766,000000122198407,5,5,"Stop outsourcing to people in India. There are too many people in Canada that are out of work. Don't be so cheap. Pay a Canadian to do the work and keep our money in our own country. The next question would have been ""DEFINITLY"", instead of ""probably"" if Bell would employ Canadians for Bell support. I have nothing against the people in India, I just want to keep more Canadians working.",4
308281,30-DEC-11,29-DEC-11,Mohammed,,en,76.64.57.55,ron.gough@sympatico.ca,14415106,000000122190804,1,1,Answer your phones and don't keep folks waiting for 1 hour to resolve problems you created.  Internet was out for 3 weeks.,2
308282,30-DEC-11,29-DEC-11,Tarek,,fr,184.144.170.35,c.pomer@sympatico.ca,14404794,000000122199141,3,2,arêter de perdre ma conexion 3 fois par jour,2
308283,30-DEC-11,25-DEC-11,Afroze,,en,70.49.111.6,gauthiai@sympatico.ca,14357688,000000122120388,5,5,The rep was intelligent and polite and was able to troubleshoot my issue very well.,4
308284,30-DEC-11,29-DEC-11,Nischal,,en,65.94.213.160,onedarryl@sympatico.ca,14413540,000000122187811,4,4,,5
308285,30-DEC-11,29-DEC-11,Adel,,fr,65.92.158.101,alaingagnon6@sympatico.ca,14403272,000000122205224,5,5,Rien d'autres car vous avez répondu à ce que je voulais.,5
308286,30-DEC-11,28-DEC-11,Temsu,,en,67.70.84.48,anne_brenda@sympatico.ca,14387860,000000122180840,5,5,"Please change my e-mail address to: 

bureau_a@sympatico.ca

Thank you,

Had a very long wait....20+ minutes
",5
308287,30-DEC-11,29-DEC-11,Anthony,,en,199.243.188.122,stmitchell@sympatico.ca,14416356,000000122195327,5,5,waited in queue too long for agent to take my call. too many selections in prompts before u wait too long for agent,3
308288,30-DEC-11,29-DEC-11,Kylie,,en,184.146.154.63,sandra.keene@sympatico.ca,14415460,000000122188507,5,5,,5
308289,30-DEC-11,29-DEC-11,Ben Mahmoud,,fr,174.88.86.10,denis.h.caron@sympatico.ca,14406336,000000122210389,4,4,,5
308290,30-DEC-11,28-DEC-11,Mathew,,en,174.91.105.31,diane.lancaster056@sympatico.ca,14390792,000000122183587,2,1,"Info to connect to wireless did not work.  Had to call again the next day.
The second call resolved my problem.",4
308291,30-DEC-11,29-DEC-11,Rifa,,fr,67.71.79.82,chardock@sympatico.ca,14405198,000000122193406,4,4,,4
308292,30-DEC-11,29-DEC-11,Frank,,en,74.14.56.212,gsgott@sympatico.ca,14408316,000000122201366,5,5,,5
308293,30-DEC-11,28-DEC-11,Chuck,,en,174.91.82.193,caddis2001@sympatico.ca,14389130,000000122183814,1,1,If he could not fix the problem then get some one else not keep people on the line for a long time,3
308294,30-DEC-11,29-DEC-11,Naveenkumar,,en,76.69.69.43,derek.wild@sympatico.ca,14406398,000000122202757,1,1,"be familiar with what your website says about your DPI technology to control the flow of traffice to peoples IP addresses when trying to download files using P2P software, and help clients find out when the best time is to download the files!!!  I am considering changing service providers now based on the service i received!!!!",1
308295,30-DEC-11,29-DEC-11,Ericka,,en,174.91.172.177,ben.hb@sympatico.ca,14404172,000000122196631,3,2,I installed the certificate for gateway 2wire but I still get the same message about the securoty alert every time I sign on.,3
308296,30-DEC-11,29-DEC-11,Kim,,en,174.93.69.88,fred.thamm@sympatico.ca,14407616,000000122190254,4,1,"I am surprised you ask , how could one be satisfied when Bell gives me less for more .My internet performance plan started with a 60 Gbit usage a month at a cost of $45.90 now I get  25 Gbit for $ 49.90 . Rogers still offers 60 Gbit for $46.00 . It seems that Bell does not care , also to get rid of my monthly modem rental charge I have to pay $ 50.00 .The modem is long paid for through  the rental charge ! What about customer loyalty ? Or would you like me to change my phone & internet provider ?
Manfred Thamm",2
308297,30-DEC-11,29-DEC-11,Ronald,,en,174.93.28.149,hgic@sympatico.ca,14408644,000000122208402,5,4,,5
308298,30-DEC-11,28-DEC-11,Hugo,,en,174.94.17.122,oldkids@sympatico.ca,14398246,000000122186120,5,5,Procedure to determine fault with modem was a little lengthy.,5
308299,30-DEC-11,28-DEC-11,Halima,,fr,76.68.200.91,robby.gin@sympatico.ca,14399560,000000122175829,5,4,,4
308300,30-DEC-11,21-DEC-11,Omar,,en,50.101.48.99,Jimmy_Mac2@sympatico.ca,14311662,000000122047974,5,5,,5
308301,30-DEC-11,28-DEC-11,Romeo,,en,174.95.121.235,belanger.remy@bell.net,14388424,000000122162675,3,2,Call us whit a similar dealor better,3
308302,30-DEC-11,29-DEC-11,Elmer,,en,64.231.151.128,robert.lee4@sympatico.ca,14414958,000000122205325,5,5,,5
308303,30-DEC-11,28-DEC-11,Vincent,,en,184.145.100.196,lyne.elephant@sympatico.ca,14396244,000000122173471,5,3,"The person who took my call should have been able to unblock my email account instead of having to escalate it and for me to have to wait for 48 hours.  my account was blocked because of a promotional email I got from somebody else, which then got sent to all my contacts.  Bell internet security should have caught this, like AVG caught it on 2 of my contact's computers.  Luckily, they were not able to open the email they received from me.",3
308304,30-DEC-11,29-DEC-11,Florence,,en,69.158.166.172,DMayberry@bell.net,14402692,000000122207112,,1,Have the person show up on Friday between 12 and 6 pm not the next day at 9:15,1
308305,30-DEC-11,28-DEC-11,Jessa,,en,184.147.177.84,marie_carey@bell.net,14396712,000000122170932,5,4,,4
308306,30-DEC-11,29-DEC-11,Ivan,,en,174.88.41.185,ckrupicz@sympatico.ca,14405402,000000122192274,5,5,nothing,5
308307,30-DEC-11,28-DEC-11,Porushotham,,en,76.69.33.86,rhuggett@sympatico.ca,14399370,000000122185920,5,5,"I have a new computer with windows 7 and the internet comes up differently on this computer than it did on the previous computer. Also, my sympatico account would not come up on screen, only a new Bell email and I could not find out how to get to my sympatico account. Your representative worked with me and got it all straightened out. The only unsatisfactory thing about my internet connection is the price structure. It just keeps growing. Every few months it creeps up a little bit more. It is now almost double what it was when I joined a few years back.",4
308308,30-DEC-11,29-DEC-11,Nabil,,fr,69.157.131.230,pierrot5@sympatico.ca,14414076,000000122209876,4,2,ne connais pas le problème,4
308309,30-DEC-11,29-DEC-11,Charles,,en,70.48.55.211,cbtargett@sympatico.ca,14405060,000000122210699,3,2,"not leave the issue for 24 - 48 hours,  I called back today and the fellow resolved the issue for us.",4
308766,30-DEC-11,29-DEC-11,Hari,,en,64.228.211.229,lucases@sympatico.ca,14411514,000000122187781,4,4,I couldn't understand him -- if you want to use overseas call centres then ensure that the reps can speak ENGLISH.  Better still USE A CANADIAN call centre.,3
308767,01-JAN-12,31-DEC-11,Sana,,fr,76.64.251.56,raymonddeschenes@sympatico.ca,14436956,000000122237308,5,4,"je suis bien satisfaite des services que j'ai reçu,

Merçi",4
308768,01-JAN-12,29-DEC-11,Aidin,,en,174.92.68.251,rnikkinen@sympatico.ca,14414929,000000122198023,5,5,the wait time to speak to a representative was too long - 20 minutes.,5
308769,01-JAN-12,21-DEC-11,Sonia,,fr,184.145.152.179,g.pichette@bell.net,14316144,000000122053220,5,5,,4
308770,01-JAN-12,30-DEC-11,Jay,,en,65.92.92.57,goodeve@bell.net,14422632,000000122219549,5,5,"Service was excellent
Fluent English,
Clear communication
Patience
Knowledgeable

My Bell Service:Tel.Tv.Wireless,Internet
I have been a Bell customer all my life
I have recommended Bell all my life Bell getting rid of telemarketers
I appreciate this survey
I am a proud CANADIAN
My parents were born in Canada 1910/11
I was born in Canada 1937 age 74 now
Allways a Catholic
My kids set me up with a computer  
I support Canadian business
I also support Canadian employment

Bell tech internet service
#1 Canadian
#2 U.S.A.
#3 I am not sure where [Jay]Jurgen XT755
is from. Central America? My present & previous experince with them was excellant out side Canada & USA
#4 All others not so good

Happy New Years,This Sun. Jan.1st 2012
Wishing all of you health,joy & success
GOD BLESS YOU 
Thank You
From: Ernest Kowalchuk",5
308771,01-JAN-12,31-DEC-11,Eduardo,,en,174.93.71.150,findlay@sympatico.ca,14433312,000000122244015,4,2,"Still can not get on the internet.  Have access through a broad band set up but can't connect the wii or e readers. 
Waiting on a call from the testers.",4
308772,01-JAN-12,27-DEC-11,Luis,,en,65.92.190.129,kingskids@bell.net,14380140,000000122141435,4,5,"you could have done nothing more...I do have another issue to be addressed...I continually receive a message ""internet explorer cannot be display the website"" how can this be corrected? should I call to have this fixed?",5
308773,01-JAN-12,31-DEC-11,Krishnan,,en,76.70.50.168,janebirnie@sympatico.ca,14434232,000000122247414,5,5,,5
308774,01-JAN-12,31-DEC-11,Mohammed,,en,76.70.50.168,janebirnie@sympatico.ca,14434234,000000122249171,5,5,,5
308775,01-JAN-12,31-DEC-11,Frank,,en,76.70.50.168,janebirnie@sympatico.ca,14434236,000000122249395,5,5,,5
308776,01-JAN-12,31-DEC-11,Hugo,,en,174.94.67.151,herbert.terra077@sympatico.ca,14433912,000000122246651,4,4,,3
308777,01-JAN-12,31-DEC-11,Kranthi,,en,184.146.85.191,wbranch@sympatico.ca,14438432,000000122244369,5,5,,5
308778,01-JAN-12,31-DEC-11,Mahdi,,fr,70.49.104.19,gatanblanger@sympatico.ca,14433504,000000122239284,5,5,,5
308779,01-JAN-12,31-DEC-11,Darwin,,en,70.27.9.60,irene.curry@sympatico.ca,14434070,000000122246646,5,5,,5
308780,01-JAN-12,31-DEC-11,Divya,,en,174.91.172.31,lokkerse@sympatico.ca,14435292,000000122245773,1,1,Given me a reason as to why my bell maik was locked and you would be unable to help for three business days,3
308781,01-JAN-12,31-DEC-11,Med Wacef,,fr,70.53.199.250,micheline.b10@bell.net,14435952,000000122246678,5,5,Rien moi ce qui me déranges de chez vous c'est que je ne suis pas capable de vous téléphoné pour demander un renseignement vous me rappelé pour savoir si votre employer a fait sa jobs. sa me tape sur les nerf ces a ce demander si vous avez confiance en votre employer ce que je veut dire sois vous me téléphoné et la maintenant ces un sondage. moi lorsque je suis contente je vous dit merci si je ne la suis pas je le dit aussi. s'ils vous faite confiance au employer Merci et Bonne Année.Dans le moment je suis très satisfaite et lorsque je ne le serais plus je vais vous demander des explications.Merci       ,5
308782,01-JAN-12,29-DEC-11,Alvaro,,en,64.229.228.103,annebrian@sympatico.ca,14403626,000000122210516,5,4,"The Representative was very polite.
Keep up the service, it's difficult to find today.",4
308783,01-JAN-12,31-DEC-11,Kathy,,en,69.157.65.147,epdickey@bell.net,14433188,000000122243717,4,4,,4
308784,01-JAN-12,31-DEC-11,Marouen,,fr,70.48.189.130,lessard.r@bell.net,14435202,000000122243356,5,5,"J'aimerais ravoir Fibe 10 pour l'année 2012.
Merci,",4
308785,01-JAN-12,31-DEC-11,Rahali,,fr,70.31.208.201,gerard.barbeau@sympatico.ca,14433550,000000122245652,4,5,,4
308786,01-JAN-12,30-DEC-11,Wafa,,fr,70.29.191.97,cldlap09@bell.net,14420316,000000122218849,5,4,Moins d'étapes à franchir pour arriver au conseiller,4
308787,01-JAN-12,31-DEC-11,Chenara,,en,69.159.84.88,kdenesyk@sympatico.ca,14434854,000000122244602,1,1,"you did not have the appropriate department available for selection on the 310-SURF menu;  extraordinarily long wait time (27 minutes)",
308788,01-JAN-12,31-DEC-11,Ganesh,,en,69.159.84.88,kdenesyk@sympatico.ca,14434856,000000122243581,1,1,technician transferred me to wrong department.  another 24 minutes waiting,
308789,01-JAN-12,31-DEC-11,Makram,,fr,67.68.105.190,gmadion@sympatico.ca,14433674,000000122237534,4,4,Rien. Tout s'est tres bien passe.,4
308790,01-JAN-12,31-DEC-11,Satish,,en,69.159.84.88,kdenesyk@sympatico.ca,14434858,000000122244639,2,3,"finally the correct department, however incorrect data regarding my internet account on file (speedstream 2 wire modem in place, your records showed wireless) caused additional problems.  previous call center employee promised short wait time (had been waiting 47 minutes up to this point) however waited an additional 17 minutes to talk to personnel;  still ended up having to pay $19.95 to have new modem sent out despite old 2 wire modem (> 11 yrs old) not working reliably, however better than $49.95 price quoted originally.  Considering changing to Rogers Internet service.",
308791,01-JAN-12,31-DEC-11,Atkinson,,fr,67.68.104.153,aplumpton@sympatico.ca,14431494,000000122241522,5,5,"Dans ce cas de consultation (avec un Monsieur Atkinson en Indre, réalisée en anglais), je n'aurais pas pu prevoir une meilleure expérience. C'est un employé ou contractuel très professionnel.",5
308792,01-JAN-12,31-DEC-11,Darlene,,en,70.26.49.174,ann.lapointe@sympatico.ca,14431434,000000122244746,5,5,,5
308793,01-JAN-12,30-DEC-11,Basho,,en,64.229.10.144,linthum@sympatico.ca,14425226,000000122235937,4,5,,4
308794,01-JAN-12,30-DEC-11,Kristen,,en,174.88.83.102,mpkent@sympatico.ca,14426808,000000122217039,5,5,Shorten the wait time to speak with a rep.,5
308795,01-JAN-12,31-DEC-11,Marcos,,en,76.68.124.102,kis.inc@sympatico.ca,14434964,000000122240120,4,3,,5
308796,01-JAN-12,31-DEC-11,Hency,,en,74.12.189.22,thomasbeatty@sympatico.ca,14438080,000000122238060,4,4,My phone communications were well done. However I tried on the previous Tuesday dec 27 to do a remote session with fannie 273918. She tried hard to resolve the issue. I did not have a cell phone or a second email adress so was not able to fulfill all requests. I do not find that system to be suitable for the average person especially a senior who does not understand the lingo. You might consider making changes to this method. Have a good New Year,4
307233,27-DEC-11,24-NOV-11,Mohamed Ali,,fr,69.156.214.169,deni.stemarie004@sympatico.ca,14086770,000000121471958,3,1,"il ne pouvait rien faire car le probleme était due a la connection extérieur,par contre je n'ai pas recu de nouvelles de bell concernant mon compte(au moins du crédit car j'ai été 1 semaine sans internet que j'ai quand meme payé et cela fait 3 fois maintenant depuis que je suis abonné avec bell,jamais mes amis ou famille n'ont vécu pareil probleme avec leur fournisseur internet)",3
307234,27-DEC-11,26-DEC-11,Nelly,,en,174.95.16.207,joan.poyntz@sympatico.ca,14366448,000000122133408,5,5,I can understand the operator--they talk better English since the last time I had a problem.,5
307235,29-DEC-11,28-DEC-11,Abderrahmane,,fr,70.55.117.103,cascade@bell.net,14389328,000000122165578,5,5,       rien de plus,5
307236,29-DEC-11,28-DEC-11,Melissa,,en,70.52.171.237,hovag@sympatico.ca,14393088,000000122181494,3,3,"Train new customer service people, I hang up with one person inorder to talk to someone who new your product",3
307237,29-DEC-11,27-DEC-11,Diddharth,,en,70.29.1.2,rclancy72@bell.net,14383810,000000122149398,2,2,"Resolve the problem.I was told the modem was defective. It was not, easy way out",3
307238,29-DEC-11,28-DEC-11,Basho,,en,70.51.65.254,xiaohua.wu@bell.net,14402306,000000122182210,5,5,,5
307239,29-DEC-11,27-DEC-11,Guylaine,,en,65.94.196.51,grth31@sympatico.ca,14377858,000000122147278,5,5,N/A,5
307240,29-DEC-11,28-DEC-11,Ronald,,en,184.145.4.234,rob.horne@sympatico.ca,14399534,000000122178395,5,5,nothing,4
307241,29-DEC-11,26-DEC-11,Saifuddin,,en,70.49.111.186,mrskinner@sympatico.ca,14368886,000000122136845,4,4,,2
307242,29-DEC-11,28-DEC-11,Mohammed,,en,184.145.126.229,thebulgers@sympatico.ca,14401368,000000122184616,5,5,,4
307243,29-DEC-11,25-DEC-11,Gustavo,,en,174.95.253.59,quigley@sympatico.ca,14360044,000000122119311,5,5,"Nothing in this instance. While Gustavo was unable to resolve the problem he did everything he could to determine that it was not a ""Bell"" problem but was a problem with the hardware - in this case a Playbook. He did everything right and gave excellent service. As in Gustavo's case the one thing that you should always ensure is that when your customers call for support and the rep is in another part of the world - please ensure that they speak fluent English  - Gustavo was very fluent and a pleasure to deal with. You need more like him. Thanks.",5
307244,29-DEC-11,27-DEC-11,Alicia,,en,69.158.68.237,mothert_05@sympatico.ca,14382308,000000122151418,5,5,,5
307245,29-DEC-11,28-DEC-11,Haythem,,fr,70.30.185.17,yvanfortier@sympatico.ca,14402438,000000122175875,5,5,rien,5
307246,29-DEC-11,28-DEC-11,Mourad,,fr,173.0.204.195,helene.gascon@sympatico.ca,14392966,000000122179788,3,2,"Régler le problème : accéder à hotmail; accéder à la prise de contrôle de Bell.",4
307247,29-DEC-11,27-DEC-11,Lilian,,en,50.101.248.213,jane.wright@sympatico.ca,14378750,000000122148813,4,4,,4
307248,29-DEC-11,28-DEC-11,Mehdi,,fr,70.55.69.200,ysauvageau22@sympatico.ca,14402414,000000122179020,5,5,,3
307249,30-DEC-11,27-DEC-11,Tanveer,,en,64.228.215.139,beyakp.j@sympatico.ca,14373990,000000122138409,,2,"Provided the reason for the excessive amount of e-mails in the Server's file.
Also, how to delete the massive amount without going through 35 items at a time.",3
307250,30-DEC-11,29-DEC-11,Chat,,en,204.101.237.139,c.gissane@sympatico.ca,14404780,000000122203761,4,4,,4
307251,30-DEC-11,29-DEC-11,Sergio,,en,69.159.13.173,sheila.marshall@sympatico.ca,14415840,000000122212401,5,5,,4
307252,30-DEC-11,29-DEC-11,Jordan,,en,69.158.113.224,davidharper@sympatico.ca,14406182,000000122189646,5,5,,4
307253,30-DEC-11,29-DEC-11,Jacob,,en,76.69.135.208,harshad.pancholi@sympatico.ca,14408506,000000122205464,4,3,When we called early Decmber about the special discount it should have been placed on our account. Now we have to pay for this month and who knows may be we will get discount fron next bill.,3
307254,30-DEC-11,29-DEC-11,Nancy,,en,69.158.32.74,prestonmb@sympatico.ca,14414214,000000122195098,5,5,I should not have to be pressured by another company in pricing to get better service from bell,4
307255,30-DEC-11,26-DEC-11,Denice,,en,184.146.127.24,hall41@sympatico.ca,14365454,000000122128559,4,4,"When I get to a good rep, I'd like for that one person to be able to take care of ALL the transactions.  This rep, Denice, was excellent; she really knew her stuff and went through it step by step. But, she had to pass us to someone else to take care of the new fibe tv installation.  From that point on, everything went downhill - figures on e-mails don't match what we were quoted on the phone, we were told that someone would call to set up an installation appt, but we had to call back. The date and time in the installation e-mail notice don't match that given on phone.  We were not told of additional installation fee for additional receivers.  The 2nd rep said she couldn't send an e-mail confirmation of our discussion. Now I have to call back and talk to someone else again to try to straighten this out.  You'd think a service company like Bell would work a little harder to keep long-time clients instead of looking for underhanded ways to trick and confuse them at every turn.  This really makes me wonder if we are making a mistake switching our tv service to Bell. We need to see all costs clearly stated before we decide to proceed.",2
307256,30-DEC-11,29-DEC-11,Silvia,,en,74.15.44.97,conradlozier@sympatico.ca,14405634,000000122197007,1,1,"they did not solve the problem  my daughter call for me was sitting next to her,",1
307257,30-DEC-11,29-DEC-11,Ronald,,en,74.12.249.179,sasymons@sympatico.ca,14415532,000000122191682,5,5,"No,not at all.",5
307258,30-DEC-11,29-DEC-11,Revathi,,en,76.65.25.41,grandma.burt@sympatico.ca,14408270,000000122193790,,,"I had over 4100 fragmented files which have never stayed deleted for very long.  To date, they have always returned.  Time will tell if they stay deleted as my computer is very slow.",3
307259,30-DEC-11,29-DEC-11,Wayne,,en,174.88.8.190,The-Hunters@bell.net,14402930,000000122194969,5,4,,4
307260,30-DEC-11,29-DEC-11,Nagender,,en,70.49.31.135,gratcliffe@sympatico.ca,14408284,000000122191559,5,5,Nothing,5
307261,30-DEC-11,29-DEC-11,Andrew,,en,74.12.251.247,boyds4@sympatico.ca,14404546,000000122193760,5,3,"Provide us with a affordable service when ""unplugged"" is being disconnected.  The download is way too low - yet one block away they have fibre and pay the same but their download is way higher.  I want the same download rate - I pay through the roof.",
307262,30-DEC-11,29-DEC-11,Natalia,,en,174.89.24.183,cobon@sympatico.ca,14405578,000000122200211,5,5,nothing,5
307263,30-DEC-11,29-DEC-11,Padala,,en,70.49.184.103,geneallen@sympatico.ca,14407898,000000122196464,5,5,Nothing -- the tech support guy was very helpful,5
307264,30-DEC-11,29-DEC-11,Kyle,,en,74.14.95.231,delgra@bell.net,14406314,000000122192030,5,4,,4
307265,30-DEC-11,29-DEC-11,Priyanka,,en,174.5.164.66,bob.davies1@sympatico.ca,14404440,000000122198408,4,5,,4
307266,30-DEC-11,29-DEC-11,Bob,,en,70.50.109.42,dgunn@sympatico.ca,14406450,000000122204121,5,4,,5
307267,30-DEC-11,30-DEC-11,Mahesh,,en,70.49.6.49,triber124@sympatico.ca,14417054,000000122212944,5,5,nothing,5
307741,31-DEC-11,30-DEC-11,Ivette,,en,64.228.157.27,p.bride@sympatico.ca,14427308,000000122224590,5,5,0,4
307742,31-DEC-11,19-SEP-11,Aria,,en,65.92.12.236,pbochsler@sympatico.ca,13317232,000000119980302,1,1,"re-instate the bundle discount that was removed from my internet service, and provide me with ample notice if/when you were going to terminate it.",2
307743,31-DEC-11,30-DEC-11,Afef,,fr,184.151.115.93,lise.leroux26@sympatico.ca,14425256,000000122225211,4,4,,4
307744,31-DEC-11,28-DEC-11,Mohammed,,en,76.69.12.77,dmcwhinnie@bell.net,14390910,000000122185064,4,5,,5
307745,31-DEC-11,30-DEC-11,Jihene,,fr,76.68.169.165,michel.r.parent@sympatico.ca,14426436,000000122214705,5,5,attente téléphonique beaucoup plus rapide qu'avant.Bravo,5
307746,31-DEC-11,30-DEC-11,Kayange,,fr,69.159.109.159,dharries@sympatico.ca,14421074,000000122216613,1,1,"Service et resolution de problems n' existe pas chez vous. Notre problem dure depuis plusieurs annees sans resoulution.
Je soummet donc mon ca au CRT des la semaine prochaine. Notre region souffre majoritairement du meme problem...infrastructure incapable de supporter la haute vitesse.....confirme par vos techniciens.",1
307747,31-DEC-11,30-DEC-11,Shawn,,fr,70.48.26.232,rene18@sympatico.ca,14428118,000000122235558,5,5,,5
307748,31-DEC-11,28-DEC-11,Carlos,,en,64.231.184.164,rcmckinnon@sympatico.ca,14399228,000000122168017,5,3,"I have an incomplete computer. Until I can buy a complete one I have to phone
your customer service so much.

I am very pleased with the service. McKinnon

",5
307749,31-DEC-11,30-DEC-11,Ibrahim,,fr,184.145.187.122,claudettelheureux@bell.net,14420306,000000122229637,5,5,Rien de plus. Merci,4
307750,31-DEC-11,30-DEC-11,Kumar,,en,76.70.81.203,pbzbleslie@sympatico.ca,14427544,000000122233017,5,5,,5
307751,31-DEC-11,28-DEC-11,Samantha,,en,70.24.211.41,gloveshack@sympatico.ca,14392478,000000122182994,5,5,,4
307752,31-DEC-11,30-DEC-11,Wafa,,fr,70.30.184.79,slaliberte1@sympatico.ca,14429206,000000122223577,4,4,,4
307753,31-DEC-11,30-DEC-11,Michael,,en,174.95.151.164,christine.honsberger@sympatico.ca,14420177,000000122226086,5,5,Nothing!  It was quick and easy!,5
307754,31-DEC-11,29-DEC-11,Ashley,,en,64.231.3.76,mcquarries@sympatico.ca,14412378,000000122190419,5,5,,4
307755,31-DEC-11,30-DEC-11,Klai,,fr,64.229.72.198,robert.douville2@sympatico.ca,14428324,000000122223899,1,1,"La première chose à faire aurait été de ne pas me planter là et me liasser avec mon problème. La représnetante de service qui disait avoir pour nom Lily (#278527) m'a tout simplement déconnecté après m,avoir demandé si elle pouvait prendre le contrôle de mon ordi pour solutionner mon problème. Après plus de 35 minutes d'attente, j'ai dû recommuniquer avec le soutien via chat pour que le problème soit finalement résolu.",2
307756,31-DEC-11,30-DEC-11,Paula,,en,174.94.23.232,j.c.knight@sympatico.ca,14423264,000000122226743,5,5,"Nothing, everyone was very helpful.",5
307757,31-DEC-11,27-DEC-11,Youssef,,fr,173.178.146.45,chantalparenteau@sympatico.ca,14374858,000000122154860,1,1,Ne pas raccrocher la ligne qui a été coupée. j'ai du faire ajuster plein de services qui auraient du être bien ajustés. La promotion entrant illimité indiquait un mois alors qu'elle avait été négociée à 36 mois...ETC ETC,1
307758,31-DEC-11,30-DEC-11,Sofien,,fr,69.156.120.17,suzette.parent@sympatico.ca,14429634,000000122229010,5,5,,5
307759,31-DEC-11,29-DEC-11,Minh-Trang,,fr,65.92.250.102,serchamp@sympatico.ca,14415708,000000122203565,3,2,"J'aurais préféré que çà soit bell qui me contacte pour m,offrir un rabais. Moi j'ai passé plus d'une heure au téléphone et il faudra que je récidive encore au mois de mars pcq mon contrat de téléphonie se termine.
Bell se fout de sa clientèle quoi qu'elle dise.Il faut que le crtc les mettent au pas sans cesse à cause de leur politique déloyale envers sa clientèle, tellement abusive. L'impressions que nous avons avons, c'est que nous sommes comme un citron, et bell nous presse jusqu'a la dernière goute de jus.Quand je compare ma tarification téléphone et internet, je suis celui qui paie toujours le plus cher pour ces services.
Le service au téléphone est trop long. Voyons donc si çà d'allure de passer plus d'une heure pour régler un problèeme qui n'est pas régler",
307760,31-DEC-11,29-DEC-11,Mokhtar,,fr,76.65.49.50,jmoger@sympatico.ca,14409834,000000122198180,4,4,Je ne le sais pas,5
307761,31-DEC-11,26-DEC-11,Katherine,,en,50.101.225.98,ralph.gauthier@sympatico.ca,14369856,000000122128568,2,,"She sent us the new modem --everything great.
But somehow she decided to cancel some phone stuff off--it was confusing and stressful and had to get son-in-law to call and get correction done!",4
307762,30-DEC-11,29-DEC-11,Tony,,en,76.69.104.167,vehs@bell.net,14417226,000000122194447,4,4,,5
307763,02-JAN-12,27-DEC-11,Gabriel,,en,69.171.166.115,fredgo@sympatico.ca,14377296,000000122139890,,,I was not home on Dec. 27 and did not call about my internet.  There has some mistake as we were away the entire month of Dec.,
307764,02-JAN-12,01-JAN-12,Emmanuel,,en,65.94.91.141,jkjouppien@bell.net,14440630,000000122250055,3,2,a follow-up by the tech. dept.,
307765,02-JAN-12,31-DEC-11,Tarek,,fr,70.48.123.92,ibrahim.w@bell.net,14434016,000000122247430,5,5,faire des bonnes formations  pour vos techniciens surtout pour les techniciens qui font la verification des lignes avant d'installer l'internet et s'assurer que l'internet marche bien chez les clients avant de partir pour ne pas vous appeler a chauque fois pour nous regler le probleme d'internetet pour ne pas perdre du temps. ,1
307766,02-JAN-12,21-DEC-11,Sami,,fr,64.228.85.183,louise_letendre@sympatico.ca,14319340,000000122039660,5,5,rien dans ce cas là. Merci,4
307767,02-JAN-12,31-DEC-11,Dhia,,fr,70.53.251.108,michelinecharbonneau@sympatico.ca,14435954,000000122244404,3,2,,4
307768,02-JAN-12,30-DEC-11,Haricharan,,en,204.101.237.139,simpsoca@sympatico.ca,14429160,000000122235726,4,4,The service received was adequate.  I was very impressed when Glen called new years day to confirm if the issue was resolved..  great job!!,5
307769,02-JAN-12,30-DEC-11,Faqria,,en,74.15.47.157,tishsachan@sympatico.ca,14430028,000000122235252,5,3,,4
307770,02-JAN-12,29-DEC-11,Tathiana,,en,70.30.20.225,b.carl@sympatico.ca,14403894,000000122203817,5,3,"I had forgoten or my PW was faulty so the problem remained. I have just obtained a new PW, this should resolve my problem.",5
307771,02-JAN-12,01-JAN-12,John,,en,76.69.126.205,paitken54@sympatico.ca,14441760,000000122253109,5,5,,5
307772,02-JAN-12,24-DEC-11,Arthur,,en,67.71.45.8,eric.pay@sympatico.ca,14350686,000000122109195,4,4,,5
307773,02-JAN-12,28-DEC-11,Mike,,en,67.70.41.43,catherinedeschamps@sympatico.ca,14389348,000000122180265,5,5,,5
307774,02-JAN-12,01-JAN-12,Padmanaban,,en,69.156.178.113,kevin.froats@sympatico.ca,14440874,000000122253371,3,2,provided someone that could speak English clearly,2
307775,02-JAN-12,16-DEC-11,Gilberto Jose,,en,70.24.155.165,hmvs@sympatico.ca,14272528,000000121931637,5,5,,5
308310,30-DEC-11,29-DEC-11,Edward,,en,64.231.248.95,sebo@sympatico.ca,14415676,000000122210243,3,2,"I called about slow speed, I still experience slow speed 3-3.5 Mbit/s. I have invoice saying 7Mbit/s Ultra speed, rep told me I'm paying for 5Mbit/s I'm not sure where that came from. My price went up twice in recent 3 months, I'm paying $70 for 3Mbit/s that is unacceptable, nobody suggests any solution.",2
308311,31-DEC-11,29-DEC-11,Caroline,,en,69.157.66.152,l.olive@sympatico.ca,14410884,000000122209028,4,4,nothing,4
308312,31-DEC-11,30-DEC-11,Amanda,,en,76.68.12.217,peter.o@sympatico.ca,14427628,000000122233080,5,4,"Reduce the time we were on hold waiting for a supervisor, it was over 45 minutes which is excessive. Secondly, Bell Canada should take better care of their long term customers instead of us having to call to see what kind of new packages/prices are available.",3
308313,31-DEC-11,30-DEC-11,Mohammed,,en,65.94.120.149,sue.h@sympatico.ca,14429562,000000122225170,5,5,"Service with Mohammed could not have been better. Not only was he efficient in resolving my problem, he was personable. One suggestion- I had reported the same problem three days prior to this call and was eventually told that it would take 24-48 hours to reset my pass words, etc. However, I was not notified after 3 days and therefore made this call myself. It seems that work on my behalf had been done from headquarters and Mohammed then activated everything for me. It would just have been better if it had been possible to notify me by phone that things were ready for me to work with the technician to complete the transaction. Perhaps this was not possible, but it would have been nice. 
To conclude, I have always had excellent service from all my contacts with Bell. Mohammed, you get th customer service reward this time around.
Thanks to all,
Sue ",5
308314,31-DEC-11,30-DEC-11,Yosimar,,en,70.27.113.159,strange.brew@sympatico.ca,14429536,000000122217928,5,5,nothing - quite happy,5
308315,31-DEC-11,29-DEC-11,Faqria,,en,70.29.143.90,ralph.cooke@sympatico.ca,14414436,000000122210241,5,5,THis time nothing,5
308316,31-DEC-11,30-DEC-11,Syed,,en,174.94.29.94,thehowcrofts@bell.net,14429930,000000122224144,4,3,"given the problem i had was more hardware related than anything, very little. the issue arose from the installation of our modem and could not be resolved by the service rep. the rep was however able to not only identify the problem, but explain what was going on and how best to seek a remedy he was unable to provide. 

i have never had that level of service from any provider of any product. ever.",5
308317,31-DEC-11,30-DEC-11,Lokeswaran,,en,74.12.123.79,jdjbd@sympatico.ca,14423562,000000122220849,3,4,i was on the phone for over 45 mins which is way too long. ,3
308318,31-DEC-11,30-DEC-11,Andrea,,en,74.12.123.79,jdjbd@sympatico.ca,14423568,000000122225889,5,4,both ladies i spoke to were very helpful. and finally they are sending a tech to check our lines. the tech showed up today (dec 31) and he said they need to do a repair of some card. how sure how long that will take or if anyone will call be back to let me know when the repair has been compelted.,4
308319,31-DEC-11,30-DEC-11,Salvador,,en,70.50.29.218,hiddenskills@bell.net,14422988,000000122227842,5,5,not app.,5
308320,31-DEC-11,29-DEC-11,Partha,,en,70.27.44.11,anne.reimer@sympatico.ca,14403620,000000122209517,5,5,,5
308321,31-DEC-11,29-DEC-11,Cecile,,en,174.89.111.224,m3p5h7_proload@sympatico.ca,14411710,000000122200264,5,5,,4
308322,31-DEC-11,30-DEC-11,Gregory,,en,74.14.183.23,arlene.hersh@sympatico.ca,14418848,000000122235772,5,5,,5
308323,31-DEC-11,30-DEC-11,Jessica,,en,70.52.231.175,anita.calhoun@sympatico.ca,14418710,000000122216877,5,5,Completely satisfied,4
308324,31-DEC-11,30-DEC-11,Daniel,,en,174.91.78.135,dave_orlowski@sympatico.ca,14420738,000000122230035,5,5,give me free internet?,5
308325,31-DEC-11,29-DEC-11,Temsu,,en,70.52.218.229,powersdj@sympatico.ca,14414184,000000122189337,1,1,"Train your employees better.  I was told the probelm was fixed.  When I called back two days later, after waiting 25 min. I was told that they did not correct the problem.",1
308326,31-DEC-11,30-DEC-11,Robert,,en,69.156.1.70,albertjrb1@sympatico.ca,14418414,000000122235154,5,5,,4
308327,31-DEC-11,27-DEC-11,Mudilyar,,en,174.88.122.82,jspinella@bell.net,14379652,000000122152375,5,5,,5
308328,31-DEC-11,30-DEC-11,Bettaib,,en,50.101.165.212,jean.roy23@sympatico.ca,14423606,000000122217473,4,4,,5
308329,31-DEC-11,27-DEC-11,Ronda,,en,64.231.48.70,b.pfuetzner@sympatico.ca,14373688,000000122157467,5,5,Representative's computer was very slow to refresh pages during the transaction.,4
308330,31-DEC-11,30-DEC-11,Dennis,,fr,70.52.107.172,jrldg@sympatico.ca,14424132,000000122216815,5,5,,5
308331,31-DEC-11,27-DEC-11,Aleem,,en,70.26.127.49,MBMiddlemiss@bell.net,14372640,000000122160470,4,3,had trouble hearing - rep sounded far away,4
308332,31-DEC-11,30-DEC-11,Joelle,,en,174.94.25.46,gloria.mullin@sympatico.ca,14422602,000000122218296,5,4,,5
308333,31-DEC-11,26-DEC-11,Med Anouar,,fr,76.65.121.173,nbrisebois000@sympatico.ca,14368996,000000122123963,5,5,,5
308334,31-DEC-11,30-DEC-11,Oliver,,en,184.147.202.221,mgolding_1@sympatico.ca,14426362,000000122219058,5,5,Nothing.,5
308335,31-DEC-11,17-NOV-11,Neila,,fr,74.15.205.37,patgauche70@bell.net,14010054,000000121299165,5,4,,5
308336,31-DEC-11,30-DEC-11,Sudhakar,,en,184.147.39.40,dnperkins@bell.net,14421232,000000122236195,4,4,,5
308337,31-DEC-11,30-DEC-11,Gustavo,,en,70.50.131.20,jane.faris@sympatico.ca,14423430,000000122218072,2,1,,3
308338,31-DEC-11,30-DEC-11,Khaled,,fr,174.88.91.191,giletlou@sympatico.ca,14422514,000000122216737,5,5,,5
308339,31-DEC-11,30-DEC-11,Romy,,en,67.70.108.22,memagill@sympatico.ca,14426306,000000122234074,4,4,,4
308340,31-DEC-11,30-DEC-11,Cristobal,,en,70.50.155.203,edchin8@sympatico.ca,14421528,000000122216939,4,4,The chat experience was fine.  Was just disappointed that the Fibe 7 service offering I subscribed to did not have the 802.11 N wireless connectivity that I was looking for.,4
308341,31-DEC-11,30-DEC-11,Miguel,,en,76.68.122.58,jollymiller@sympatico.ca,14424050,000000122233988,5,5,,5
308342,31-DEC-11,30-DEC-11,John,,en,184.145.12.119,debbienowak@sympatico.ca,14420902,000000122229298,5,5,Nothing.  The service that I received was amazing and the problem was fixed within 10 minutes after calling.  Just want to say that I very impressed that it was fixed faster. Thank you very much.,5
308343,01-JAN-12,31-DEC-11,Tanveer,,en,64.231.148.38,ricbinette@sympatico.ca,14437042,000000122236965,1,1,"Customer Service Rep. had a accent that was almost impossible to understand. I had to either ask him to repeat or guess what he was saying. He put me on hold twice and finally told me my modem/router needed to be replaced. After the call ended I rebooted my PC, powered off the modem and tried resetting it. All worked well. I spent 20 minutes fixing it myself so my call was a waste of time. Thanks for nothing, Bell. I am really not a happy customer right now.",1
308344,01-JAN-12,31-DEC-11,Rodolfo,,en,69.157.21.75,towermj@sympatico.ca,14438190,000000122248888,1,1,stay on the line until the problem was fixed. ,2
308797,30-DEC-11,28-DEC-11,John,,en,70.54.4.7,almonds@sympatico.ca,14387608,000000122168608,1,1,"Complete your end of the deal. You sent me a confirmation say that you would be here between 8am and noon.  At 1030 I received a call to say that it would be after lunch ... it is now after supper (7pm) and no one has been here nor called.  A whole day wasted waiting for your tech and not even the courtesy to call!!!  To have to use a day off to sit around waiting for nothing tells me that looking for an alternative to Bell is something I need to do.  
Thanks for ruining a whole day...",1
308798,30-DEC-11,28-DEC-11,Krishidhar,,en,76.64.134.174,john.lopatowski@sympatico.ca,14394394,000000122185662,2,1,,2
308799,30-DEC-11,29-DEC-11,Karthika,,en,69.158.166.172,DMayberry@bell.net,14402694,000000122187723,,1,,1
308800,30-DEC-11,28-DEC-11,Claudia,,en,76.68.131.79,billsheila@sympatico.ca,14388626,000000122174354,5,5,She's doing great,5
308801,30-DEC-11,29-DEC-11,Sulochana,,en,70.51.227.76,wayne.vervoorn@sympatico.ca,14417426,000000122203997,5,5,,4
308802,30-DEC-11,29-DEC-11,Matthew,,en,74.14.0.148,bernicegrant@bell.net,14404222,000000122207654,5,5,The entire problem to be solved took almost 3 hours as I was transferred and waiting in between times. In the end I had been transferred among Bell employees so many times that they were unable to hear me or I them. ,5
308803,30-DEC-11,22-DEC-11,Kevin,,en,184.147.122.166,pam.pam@sympatico.ca,14333806,000000122064529,3,2,"provided a solution to get the ""hi speed wireless"" service I am paying Bell for to be ""wireless"" and ""highspeed"" anywhere in my home",2
308804,30-DEC-11,29-DEC-11,Oscar Ernesto,,en,206.172.176.113,louisageorge@bell.net,14411448,000000122199316,5,5,,5
308805,30-DEC-11,29-DEC-11,Helmi,,fr,174.95.112.217,rita.tremblay10@sympatico.ca,14414836,000000122209622,5,5,,5
308806,30-DEC-11,28-DEC-11,Brahim,,fr,174.93.200.61,methotce@sympatico.ca,14397206,000000122179591,5,5,,5
308807,30-DEC-11,29-DEC-11,Maher,,fr,70.26.202.202,andreestpierre@sympatico.ca,14403512,000000122212462,5,5,,5
308808,30-DEC-11,15-DEC-11,Maurice,,en,76.70.79.31,campbell.neil@sympatico.ca,14258069,000000121921842,5,4,Provided a telephone number as this service was done from Vancouver and we found it difficult reaching you.,4
308809,31-DEC-11,30-DEC-11,Ben Bourouba,,fr,70.55.84.40,belmosta@bell.net,14419244,000000122230870,5,5,,
308810,31-DEC-11,30-DEC-11,Nandhini,,en,174.88.171.127,a.lutz@sympatico.ca,14418138,000000122235548,4,1,"Solve the problem of being cut out,
interrupting my download at any time 
throught the day.",2
308811,31-DEC-11,30-DEC-11,Daniella,,en,174.89.19.142,j.fran@sympatico.ca,14423274,000000122235460,5,5,"the phone line was bad at times during the conversation, a loud crackling sound on my end and also on the other end as the person I was speaking with also heard it....otherwise everything was very good....thanks",5
308812,31-DEC-11,30-DEC-11,Leslie,,en,174.92.104.102,m.burness@sympatico.ca,14425576,000000122221154,5,5,Experience was fine.,5
308813,31-DEC-11,30-DEC-11,Oliver,,en,69.158.184.237,luszowski@sympatico.ca,14425514,000000122224960,5,4,nothing to add.,5
308814,31-DEC-11,30-DEC-11,Jose,,en,64.231.203.212,hiscock056306@sympatico.ca,14423008,000000122227233,5,5,I was on the phone with Gunson (6047957) for 46 minutes to only be hung up on and he never called me back. I had to call back again only to be on the phone again for another 30 minutes with Jose he was great but the overall customer service SUCKS,1
308815,31-DEC-11,29-DEC-11,Etienne,,en,174.95.141.111,tpearce@sympatico.ca,14417000,000000122208625,5,5,,5
308816,31-DEC-11,29-DEC-11,Sofien,,fr,184.146.255.188,monique081@sympatico.ca,14412962,000000122206610,5,4,,5
308817,31-DEC-11,29-DEC-11,Klai,,fr,70.52.10.102,mahani@bell.net,14411770,000000122208903,,1,"Ce n'est pas la faute du conseiller mais du système mis en place où il est difficile d'avoir une réponse face à multitude d'interlocuteurs.
Et mon souci n'a pas été résolu suite à mon appel.",
308818,31-DEC-11,30-DEC-11,Helmi,,fr,174.92.91.145,akoulakian@bell.net,14418362,000000122232477,5,4,"Rien de plus pour cette demande, j'ai payé ma facture par carte bancaire et votre conseiller était très courtois, aimable et professionnel.
Cordialement,

ARMEN  KOULAKIAN ",4
308819,31-DEC-11,30-DEC-11,Hechmi,,fr,174.89.209.147,pommery@sympatico.ca,14427790,000000122234136,3,3,,4
308820,31-DEC-11,30-DEC-11,Leni,,en,67.71.83.75,carolc@bell.net,14419840,000000122224980,5,5,,5
308821,31-DEC-11,15-NOV-11,Jose,,en,70.52.216.18,suejoeten@sympatico.ca,13987096,000000121251566,4,4,,5
308822,31-DEC-11,30-DEC-11,Victor Gabriel,,en,174.89.71.252,a.and.p@sympatico.ca,14418116,000000122226065,5,5,Victor was great,5
308823,31-DEC-11,30-DEC-11,Nandhini,,en,76.70.79.251,w.kauk@sympatico.ca,14430446,000000122231513,5,5,Make sure focus is on Windows 7 if I have that OS and that keyboard is same in discussion,5
308824,31-DEC-11,30-DEC-11,Perumalla,,en,65.93.86.137,jferrow@sympatico.ca,14423746,000000122235144,4,4,,4
308825,31-DEC-11,30-DEC-11,Hector,,en,184.146.98.87,mnydt@sympatico.ca,14426694,000000122229433,1,1,not making me trying to restart the system and run diagnostic then in the end the technical support discovered that there was some work in my area which cause that problem.,1
308826,31-DEC-11,30-DEC-11,Duncan,,en,70.27.96.57,ramirez2196@sympatico.ca,14427974,000000122227236,5,4,,3
308827,31-DEC-11,30-DEC-11,Insaf,,fr,67.68.210.53,louise_beaudry@sympatico.ca,14425388,000000122218976,4,4,Me laisser parler et dire mes commentaires sans m'interrompre,4
308828,31-DEC-11,22-SEP-11,Maria,,en,67.71.82.24,Troutmans@bell.net,13351988,000000120078566,3,4,The first time I called the person I spoke to fixed the problem until I turned off my computer. The Second person I spoke to was actually in Canada and helped me with a much easier solution and has been fine ever since. Do you have a direct number for Canada or are you going to continue using people in other countries that do not have a clue.,3
308829,31-DEC-11,30-DEC-11,Melvin,,en,70.54.69.205,fsangelini@sympatico.ca,14422198,000000122231852,5,5,"Nothing.  This was absolutely the best experience I've had with customer service.  The technician was easily understood, personable, polite and a joy to talk to.All reps. should be more like Melvin.",5
308830,31-DEC-11,28-DEC-11,Mudilyar,,en,64.231.128.183,suerocks@bell.net,14401002,000000122181729,5,5,,5
308831,31-DEC-11,29-DEC-11,Bettaib,,en,70.48.18.192,jlb_33@sympatico.ca,14409788,000000122202882,,,Je suis désolée je ne comprends pas assez l'anglais pour donner des réponses. Je comprends le français seulement et la page ne veut pas se traduire.  Lise Bergeron,
308832,02-JAN-12,01-JAN-12,Emmanuel,,en,70.31.226.32,yvonnepatricia@bell.net,14443024,000000122250602,5,4,"I was satisfied with Emmanuel help.
 The first service person was not very patient,and he had an accent, hard for me to understand everything he was trying to explain.",4
308833,02-JAN-12,01-JAN-12,John,,en,70.31.82.205,brownsnest235@sympatico.ca,14439218,000000122255605,5,5,,4
308834,02-JAN-12,31-DEC-11,Shinoj,,en,76.64.209.38,vivienne.miller@sympatico.ca,14438360,000000122243484,4,2,"Not much more as they contacted Bell service and the young man corrected my problem
",5
307268,28-DEC-11,26-DEC-11,Gabriel,,en,74.15.28.238,marg.schenk@sympatico.ca,14368054,000000122124421,3,3,,4
307269,28-DEC-11,26-DEC-11,Dylan,,en,184.147.58.109,barry.bhagwandat@sympatico.ca,14362342,000000122124223,,,Include a description of the issue I am answering the survey on. I spoke to more than one agent that day and cannot remember who helped me. ,4
307270,28-DEC-11,23-DEC-11,Harathi,,en,184.146.97.105,sidneyisabel@sympatico.ca,14347102,000000122101087,2,1,"the rep should have not assured me i was getting the power adaptor with 4 days vacation there was no way i was going to get the adaptor, false information given not satisfied at all, we got the adaptor on dec 28",3
307271,28-DEC-11,27-DEC-11,Julio,,en,70.31.3.153,vcpanepinto@sympatico.ca,14386204,000000122140779,5,5,great,5
307272,29-DEC-11,26-DEC-11,Ahmed Khalil,,en,50.100.122.60,sandra.dipardo@sympatico.ca,14370670,000000122135305,2,1,took to long to try and find a solution. Ball was passed on to one another,1
307273,29-DEC-11,27-DEC-11,Reshma,,en,67.70.47.169,ldjprior@bell.net,14380458,000000122142014,3,4,,4
307274,29-DEC-11,28-DEC-11,Ben Bourouba,,fr,70.53.194.234,claudegauthier3@bell.net,14389796,000000122180252,5,5,rien,5
307275,29-DEC-11,27-DEC-11,Aaron,,en,70.31.82.157,cabinetmaker1220@bell.net,14374514,000000122140176,4,4,,4
307276,29-DEC-11,28-DEC-11,Nebil,,fr,174.93.229.117,andre.courteau@sympatico.ca,14387730,000000122172396,5,5,,5
307277,29-DEC-11,28-DEC-11,John,,fr,70.53.141.129,williamsmc@sympatico.ca,14402182,000000122186072,5,5,Johon thank very much have beer on me Mark for new year Mark,5
307278,29-DEC-11,28-DEC-11,Souihi,,fr,174.89.76.94,jacques_milot@sympatico.ca,14393536,000000122179058,5,5,"tout a été parfait. première fois que j,appelle et qu,on me répond pratiquement immédiatement. si c,était comme cela â chaque fois.merci",5
307279,29-DEC-11,28-DEC-11,Daniel,,en,70.30.253.48,mikeflynn@sympatico.ca,14397428,000000122173194,5,5,"Great agent - knowledgeable, friendly and efficient.  ",5
307280,29-DEC-11,28-DEC-11,Cristobal,,en,65.94.97.19,marg.ensoll@sympatico.ca,14396634,000000122174668,4,3,,4
307281,29-DEC-11,28-DEC-11,Seifeddine,,fr,174.89.91.119,sylvain.fortier@bell.net,14401124,000000122164118,5,3,,5
307282,29-DEC-11,28-DEC-11,Elizabeth,,en,67.70.71.103,fcleman@sympatico.ca,14391668,000000122179357,5,5,,4
307283,29-DEC-11,28-DEC-11,Rudolf,,en,74.12.137.104,burghout@bell.net,14389040,000000122180557,3,3,Shorter wait times to talk to a technician and customer service rep.  In total I spent 3 hours waiting at various times duringt he day waiting to speak to various individuals!  This is ridiculous.,1
307284,29-DEC-11,28-DEC-11,Nas,,en,67.68.36.234,joel.dykstra@sympatico.ca,14394316,000000122176464,5,5,,5
307285,29-DEC-11,28-DEC-11,Mokhles,,fr,65.94.168.42,raymond.giguere@sympatico.ca,14399180,000000122163726,4,5,Tout était très satisfaisant.,4
307286,29-DEC-11,28-DEC-11,Kristina,,fr,70.52.36.36,renetheriault@bell.net,14399318,000000122174405,2,1,"jai entre avec bell le samedi 17 sept,  et avoir parle a jessy abebyi une semaine au paravent on c etait entendu sur un montant de 67.12 avec tx pour 4 service, en changent telus pour bell  de mon cellulaire ce que jai fait , mais rien est arrive , on m arrive avec un montant de 97.07 je vais etre honetre avec vous jai le top franco de plus que l installateur ma suggere,pour quelque dollard de plus. je vous faissait confiance mais je ne suis plus sure , je pense que je vais retourne pour cogeco cable comme au paravent. ",1
307287,29-DEC-11,28-DEC-11,Moez,,fr,74.12.162.9,rejeanmckinnon@sympatico.ca,14399296,000000122163464,5,5,,5
307288,29-DEC-11,28-DEC-11,Silvia,,en,76.68.102.145,mlayng@bell.net,14397590,000000122164170,3,2,"When unable to resolve my issues Silvia should have reversed the changes she made back to what originally was there as I could not log on at all to Bell 901.  The next technician Joan determined that the line was not working. 
The next technician who actually came on site had to change reverse the changes Silvia made in order to access the system and then determined that it was the modem that needed changing.  Since I have only had the modem since July that is not good.  All works fine now it seems, so that must have been the problem.



",3
307289,29-DEC-11,28-DEC-11,Rowena,,en,65.95.179.154,zurz@sympatico.ca,14402556,000000122167308,4,4,,4
307290,29-DEC-11,28-DEC-11,Hugo,,en,76.64.151.124,sktippin@sympatico.ca,14400634,000000122181856,5,5,alot of background noise,5
307291,29-DEC-11,27-DEC-11,Rudolf,,en,70.29.26.3,vhon@sympatico.ca,14386238,000000122154704,4,4,,4
307292,29-DEC-11,28-DEC-11,Linda,,en,184.146.98.134,njbowers@sympatico.ca,14398118,000000122174052,3,4,"The phone rep. was great.  However I should have been advised when I signed up for the service, that there would be a disruption on the day that I installed the new modem.",4
307293,29-DEC-11,28-DEC-11,Sujay,,en,76.67.6.106,rossdavies@sympatico.ca,14399792,000000122175863,5,4,,4
307294,29-DEC-11,28-DEC-11,Robert,,en,70.26.9.122,janet.conn@sympatico.ca,14393628,000000122176209,5,5,Everything was fine,5
307295,29-DEC-11,28-DEC-11,Priyanka,,en,67.70.3.45,pandnkaschalk@sympatico.ca,14398388,000000122172708,3,5,Unfortunately the lady was a bit difficult to understand.  She was kind enough to repeat herself a few times.  ,5
307296,29-DEC-11,28-DEC-11,Eric,,fr,70.28.33.113,g.cariello@sympatico.ca,14391992,000000122177355,5,5,Non  Tres bien tous a ete expliquer et repondue.,5
307297,29-DEC-11,28-DEC-11,Wayne,,en,184.151.63.137,johnbianco@sympatico.ca,14394416,000000122168120,1,1,Listen to customer and fix rather than band aid the problem! Have techs speak clearly.  Give a time for when the customer can expect a service call to their residence.,1
307298,29-DEC-11,28-DEC-11,Tony,,en,74.15.56.126,miriam.price@sympatico.ca,14397508,000000122181552,5,5,,5
307299,29-DEC-11,27-DEC-11,Belhassen,,fr,184.144.187.115,lacasp@sympatico.ca,14380338,000000122140824,5,5,Ma dernière expérience a été répondu selon mes attentes.La seul chose déplorable est u vous vous permettez de réduire notre vitesse quand cela vous chante. Je suis très déçu de votre manière de fonctionner :(,
307300,29-DEC-11,28-DEC-11,Khaoula,,fr,70.29.221.37,dmmb@sympatico.ca,14390914,000000122172642,4,2,PAS GRAND CHOSE LE TROUBLE C.EST MON NAVIGATEUR.,5
307301,29-DEC-11,28-DEC-11,Sonia,,en,76.71.95.126,renoto@sympatico.ca,14399326,000000122186432,5,4,,5
307302,29-DEC-11,28-DEC-11,Saifuddin,,en,76.71.95.126,renoto@sympatico.ca,14399328,000000122186138,4,4,,5
307303,29-DEC-11,28-DEC-11,Timothy,,en,64.231.197.84,sbuyanov@sympatico.ca,14400216,000000122181862,4,4,,4
307304,29-DEC-11,28-DEC-11,Chenrup,,en,70.27.182.111,di-ken@sympatico.ca,14390762,000000122164231,1,1,Turn up the volume on you recording. Could not hear the questions being asked so I hung up.,3
307305,29-DEC-11,28-DEC-11,Susan,,en,74.14.22.106,adviceyoucantrust@sympatico.ca,14387402,000000122175266,4,4,"Customize the approach by learning style. As a learning styles expert, I can help you with this. Contact me for further information at 905-303-4755. Visit my website at www.4cornerstraining.com

Thanks,
Anthony Mascioni
4 Corners Training & Development",4
307776,02-JAN-12,27-DEC-11,Partha,,en,65.93.101.8,dwgoodhue@bell.net,14376542,000000122160161,5,5,"Partha is situated in India on behalf of Bell.Net. My ISP connections was stuck on my earlier ISP - Cogeco in Burlington.

Partha knew exactly what to do to get rid of the wrong configuration for Cogeco and to get me set up properly with Bell.Net.

Doug Goodhue",5
307777,02-JAN-12,23-DEC-11,Naveen,,en,184.146.64.161,jancar34@sympatico.ca,14342140,000000122081299,5,5,,5
307778,02-JAN-12,29-DEC-11,Katherine,,en,76.70.80.130,jls.mmc@sympatico.ca,14409808,000000122197854,2,3,,2
307779,02-JAN-12,31-DEC-11,Mohamed Ali,,fr,209.226.175.33,helene.sarrazin@sympatico.ca,14433878,000000122246236,2,2,PATIENCE,
307780,02-JAN-12,01-JAN-12,Med Wassim,,fr,76.69.179.132,fibresdeverregtinc@bell.net,14439958,000000122252554,5,4,rien de plus,5
307781,02-JAN-12,01-JAN-12,Padmanaban,,en,184.146.165.192,marlenemueller@sympatico.ca,14441338,000000122252524,5,5,,5
307782,02-JAN-12,01-JAN-12,Padala,,en,70.51.248.22,judamacintosh@sympatico.ca,14440758,000000122252780,5,4,everything that was done was entirely satisfactory,5
307783,02-JAN-12,01-JAN-12,Souheil Kilani,,fr,67.68.225.213,celinemorin1@sympatico.ca,14439334,000000122254928,5,4,"Rien de mieux,c'était correcte dans les circonstances. Peut-être, est-ce par erreur ou un mauvais ''set-up'' antérieur, mais les courriels se multipliaient et remontaient jusqu'à l'année antérieure, compliquant et surtout retardant ainsi le ''set-up'' actuel.Le conseiller a été d'une grande patience dans les circonstances et a su réglé le problème. ",5
307784,02-JAN-12,30-DEC-11,Sourour,,fr,76.64.253.30,numerix@sympatico.ca,14427206,000000122217952,5,5,,4
307785,02-JAN-12,01-JAN-12,Martina,,en,65.93.55.13,flomoss@sympatico.ca,14439984,000000122256502,5,5,,5
307786,02-JAN-12,01-JAN-12,Flahi,,fr,70.48.99.106,johntann1@sympatico.ca,14440704,000000122250596,5,5,rien de mieux. l'attitude de Flahi était parfaitement professionnelle,5
307787,02-JAN-12,01-JAN-12,Khaoula,,fr,184.146.239.147,sadi@sympatico.ca,14442204,000000122250936,2,1,essayer de résoudre le problème,2
307788,02-JAN-12,31-DEC-11,Rocco,,en,70.26.106.223,jackowen@sympatico.ca,14434156,000000122239218,4,4,Shorten the process of finding the appropriate individual. Also if possible the representative was almost too descriptive in explaining the package I was purchasing.,3
307789,02-JAN-12,31-DEC-11,Eduardo,,en,184.145.77.157,philgail.gordanier@sympatico.ca,14436668,000000122244822,4,4,,5
307790,02-JAN-12,26-DEC-11,Mohamed,,fr,70.52.10.130,bertoune@sympatico.ca,14362508,000000122130353,5,5,"Rien de plus, Monsieur Mohamed a été extrêmement gentil, coopératif et a réglé le problème .Ce fut la PREMIÈRE fois qu'un de vos représentant était coopératif et ÉCOUTAIT ce que l'on lui disait.Si tous vos représentants étaient comme Monsieur Mohamed , je suis certaine que Sympatico aurait une meilleur réputation, ce qui n'est malheureusesemt pas le cas,c'est ce qui arrive après toutes ces mauvaises expériences lors d'appels téléphoniques avec   SYMPATICO, et SPÉCIALEMENT les communications téléphoniques avec BELL.
Pour répondre à la question #4, peut-être bien, si tous vos représentants étaient aussi poli et compétant que Monsieur Mohamed.",
307791,02-JAN-12,29-DEC-11,Ahmed,,fr,184.148.224.24,bamboo.w@sympatico.ca,14403974,000000122205260,4,4,,4
307792,03-JAN-12,28-DEC-11,Geetha,,en,64.229.2.118,vsanjuan@sympatico.ca,14401984,000000122184549,3,1,Shorter waaiting times,2
307793,03-JAN-12,02-JAN-12,Stephanie,,en,76.67.25.164,carole.marcoux@sympatico.ca,14445264,000000122268511,5,5,can't think of anything .... the lady was extremely helpful,5
307794,03-JAN-12,02-JAN-12,Rolando,,en,64.229.239.138,paulevans@sympatico.ca,14453336,000000122279378,5,5,"No change needed.  Rolando was polite, knowledgable and thorough.  Thank you.",5
307795,03-JAN-12,02-JAN-12,Ronald,,en,69.158.167.85,sasymons@sympatico.ca,14454842,000000122272123,5,5,"I can not think of anything, the
Tech.Rob was fantastic,I understood
everything, no problems.I would give him
a 10.",5
307796,03-JAN-12,02-JAN-12,Anusha,,en,174.94.3.48,tinker@bell.net,14456068,000000122277588,4,4,,4
307797,03-JAN-12,02-JAN-12,Karla,,en,24.201.64.87,malandra@sympatico.ca,14451420,000000122273568,3,4,"Let me know in advance that the representative was about to control my computer remotely.. I would have prefere to be walked through the procedure for privacy reasons. When the person wanted to send me a test mail through my own computer i had to inform her that the outgoing email was not a Bell account and that it needed to be sent through an active account, she rudely replied, "" I know what I am doing"" Eventually she had to do what I had advised her. ",2
307798,03-JAN-12,02-JAN-12,Shakeel,,en,67.71.0.252,lloysmit1@sympatico.ca,14451004,000000122279744,5,5,,4
307799,03-JAN-12,02-JAN-12,Abid,,en,70.48.218.32,sandyandtony@bell.net,14454802,000000122260783,5,5,service was excellent,5
307800,30-DEC-11,29-DEC-11,Mohamed Nidhal,,fr,184.144.225.152,juliebenoit132@sympatico.ca,14410278,000000122204772,5,5,,4
307801,30-DEC-11,26-DEC-11,Henry,,en,50.101.166.12,stewart.howard@sympatico.ca,14371258,000000122134574,,,not sure which call this is?first call said I have to take my computer to a technition to have it fixed.second call solved the problem.,4
307802,30-DEC-11,29-DEC-11,Houcem,,fr,65.93.4.14,manganese@sympatico.ca,14411828,000000122201290,1,1,répondre à ma demande - je voulais savoir pourquoi la page web s'annulait lorsque j'étais sur mon courrier électronique.Peut-être était-il incapable de le faire. Il avait juste à le dire.  Essayer de me vendre une vitesse plus rapide n'est pas une bonne tactique.  ,2
307803,30-DEC-11,29-DEC-11,Murali,,en,74.15.31.198,ratdar@sympatico.ca,14414492,000000122201712,2,1,"Read what I have typed and deal with my issue instead of ignoring it to get on with your ""procedure""",1
307804,30-DEC-11,21-DEC-11,Marouen,,fr,174.92.216.107,Realise508@bell.net,14311744,000000122056501,1,1,un accent impossible a comprendre,2
307805,30-DEC-11,19-DEC-11,Oscar Ernesto,,en,76.75.115.30,sensortech@sympatico.ca,14304076,000000121987694,2,2,"Re enable email accounts in less than 72 hrs, in particular for people who work from home. Since your people said this was not possible, I have switched providers and will be leaving Bell internet and also satellite and home phones",1
307806,30-DEC-11,17-DEC-11,Melvin,,en,76.64.197.201,mcdu.ultrasound@bell.net,14285032,000000121953271,5,5,,5
307807,30-DEC-11,28-DEC-11,Saliou,,fr,174.93.238.63,andreeo@sympatico.ca,14387758,000000122168576,5,2,non,5
307808,31-DEC-11,29-DEC-11,Kyle,,en,50.100.51.114,bob.fletcher@sympatico.ca,14404442,000000122190984,5,5,Everything was handled perfect.,5
307809,31-DEC-11,30-DEC-11,Gunson,,fr,76.67.194.143,annie.luc@sympatico.ca,14418768,000000122224288,4,4,Donner aux agents plus d'informations / formation pour pouvoir traiter toute les demandes.,4
307810,31-DEC-11,30-DEC-11,Zee,,en,70.52.173.111,kevin.roxby@sympatico.ca,14424576,000000122229182,4,3,"Despite asking for ""unambiguous"" confirmation that a) my objective was clear; and, b) my objective was met fully, I was left with the sense that neither a) nor b) was fulfilled. I await my next invoice to see.",5
308345,01-JAN-12,31-DEC-11,Punit,,en,70.27.71.104,jjdodds@sympatico.ca,14434456,000000122241037,5,4,,4
308346,01-JAN-12,31-DEC-11,Walim,,fr,70.52.31.13,clairette.beauregard@sympatico.ca,14432388,000000122238739,5,4,Tout était bien.,5
308347,01-JAN-12,31-DEC-11,Romeo,,en,70.50.29.50,jancrane@sympatico.ca,14434220,000000122237935,5,5,,3
308348,30-DEC-11,29-DEC-11,Sudheer,,en,70.48.215.221,vhergott@sympatico.ca,14417256,000000122204145,1,1,"I do not blame the customer service/technical representatives.
I have had consistent internet problems since I agreed to a free upgrade, November 26/2011.
I am currently looking into switching internet, land line and wireless phone services.",1
308349,30-DEC-11,28-DEC-11,Gilberto Jose,,en,76.68.94.171,dave.prescott@sympatico.ca,14390380,000000122184330,4,4,,5
308350,02-JAN-12,30-DEC-11,Adnen,,fr,174.95.229.127,roumy@sympatico.ca,14428534,000000122231734,3,2,"La réponse de votre représentant concernait l'apport électrique au modem???Sachez que le lendemain oh surprise tout fonctionnait normalement sauf un petit arrêt non gênant le 31. mais oh surprise  nouvel arrêt semblable au 30.12.2011 entre 10 heures et 19 heures le 1er janvier 2012. Curieux,non? Je continue de penser que j'ai perdu l'usage de mon internet dû à un overflow d'usagers.D'ailleurs j'ai déjà entendu que vous louer les communications à d'autres compagnies et si l'usage augmente ce sont les usagers de Bell qui en paient le prix. Si le modem blanc que je possède n'est pas adéquat j'aimerais que vous rétablissiez le tout de façon fonctionnelle, je paie mes comptes tout les mois. Je demeure fidèle à Bell malgré des offres très intéressantes de d'autres compagnies mais.....j'y réfléchis. Michèle B. Roumy (roumy@sympatico.ca)",3
308351,02-JAN-12,31-DEC-11,Brahim,,fr,174.95.187.190,richard.roussin@sympatico.ca,14437050,000000122243067,5,5,"ne pas me laisser en ligne 1 heure

Je considere de tout lacher avec Bell. J'ai eu des problemes a me brancher a Internet. On a tout essaye avec Bell.  Apres m'etre servis de toute mes resources.
 1. Amener mon ordeisaMicrotech pour me faire dire que tout etait correct et 97$.
2. J'ai eu recour a un ancien employe de Bell. Il est venu chez moiet rien ne fonctionnait. Il a emmene mon ordi chez lui et tout fonctionait. On a fair venir un nouveau MODEM et tout c'est retable. Ca valait bien $100. Je suis en perte de 197$ parceque le modem etait defectueu.
",3
308352,02-JAN-12,29-DEC-11,Mike,,en,70.49.151.67,fred.hilker@sympatico.ca,14407612,000000122196739,3,3,"This is the second survey I have completed with regard to a call I made to Bell to upgrade my service plans for our Home phone and our Internet Service... for details of the history and experience please see my comments from the response to the survey for reference: (I do not believe the time stamp to be correct - both incidents took place between 11:00 am and 12:00 noon - Toronto Time)It was one continuous call, but with 4 different departments within Bell. 
1. Contact at 2:24:12 PM on Thursday, December 29, 2011 (reference 122197264) How did we do on this call? 

Hopefully you will see that Bell did not handle this as would be expected considering Bell contacted us to make changes...",3
308353,02-JAN-12,01-JAN-12,Manel,,fr,76.65.166.33,lussier_denis@sympatico.ca,14441190,000000122253194,4,5,"J'ai du demander à Manel à plusieurs reprises de répéter, car j'avais de la difficulté à comprendre les questions, 
elle avait un léger accent,mais pas désagréable du tout, et,très polie.`A part celà je suis entièrement satisfais, du service rendu. Merci",5
308354,02-JAN-12,31-DEC-11,Med Lassaad,,fr,76.68.171.53,hottelavallee@sympatico.ca,14433976,000000122245249,3,3,"C,est en enlevant l'antivirus de bell avec le technicien que tout s'est réglé!!!!!!!!!! ",2
308355,02-JAN-12,01-JAN-12,Diddharth,,en,206.172.78.159,mar1190@sympatico.ca,14441286,000000122254154,2,1,"I have answere mdany surveys but nothing has changed. I still have problems sending and now they send my E-Mail back because it has not the proper EMail address I have used it for years and ws OK
There is still the problem understanding and the rooms to noise",2
308356,02-JAN-12,31-DEC-11,Nawel,,fr,76.69.104.176,mimi.jos@sympatico.ca,14436004,000000122243665,4,4,"tout a très bien été...laisse à voir si je recevrai le fil demain, comme promis.",4
308357,02-JAN-12,01-JAN-12,Joan,,en,174.95.66.72,hbrzuchalski@sympatico.ca,14440298,000000122253172,4,4,consistency is service levels. While both agenta tried to resolve my concern it took two calls to rememdy it.,4
308358,02-JAN-12,27-DEC-11,Samantha,,en,174.92.60.32,rschiavone@sympatico.ca,14384386,000000122143129,5,5,nothing could have been done better,5
308359,02-JAN-12,23-DEC-11,Mike,,fr,76.64.91.126,ibrien1@sympatico.ca,14341830,000000122093105,4,3,,3
308360,02-JAN-12,16-DEC-11,Salwa,,fr,70.30.192.165,daouel@bell.net,14270498,000000121931687,1,1,Vraimnent pourris comme service,1
308361,02-JAN-12,16-DEC-11,Marc,,fr,70.30.192.165,daouel@bell.net,14270496,000000121931247,1,1,Vraimnent pourris comme service,1
308362,02-JAN-12,30-DEC-11,Tshering,,en,174.89.197.224,rickandrenee@bell.net,14428224,000000122220016,5,4,Recognizing that our download speed was slow to begin with when we started our contract,3
308363,02-JAN-12,01-JAN-12,Patricia,,en,74.15.29.64,lorngarr@sympatico.ca,14441130,000000122252819,5,5,,5
308364,02-JAN-12,31-DEC-11,Makram,,fr,65.93.50.83,robert.lepage@bell.net,14437138,000000122240095,5,5,merci tout etait clair,5
308365,02-JAN-12,31-DEC-11,Kranthi,,en,70.54.54.49,john.as@sympatico.ca,14434555,000000122239608,1,1,restored my outgoing email which has not been working for over a week.I have tried to resolve thruogh your prople in India without satisfaction. I believe in the process they changed my outgoing e mail address because ther appears to be an inverted comm after .ca in my sympatico email address. I cannot solve bnecause I cannot communicate with you by email and I spent over an hour and a half on the last try. I have been a bell customer since 1971 but am thinking of switching as the only way to resolve this problem,1
308366,02-JAN-12,01-JAN-12,Mourad,,fr,70.52.72.46,richard.leroux2@sympatico.ca,14442070,000000122252474,5,5,,5
308835,02-JAN-12,27-DEC-11,Anne,,en,69.159.44.18,sammysamson@sympatico.ca,14384618,000000122150509,1,1,"Some people need to be trained more for technical problem solution.
",1
308836,02-JAN-12,31-DEC-11,Med Wacef,,fr,76.68.170.216,michel.lemieux096@sympatico.ca,14435940,000000122248420,5,5,,4
308837,02-JAN-12,01-JAN-12,Anusha,,en,174.93.42.209,keith_stoodley@sympatico.ca,14440836,000000122253592,5,4,No comment.,4
308838,02-JAN-12,30-DEC-11,Samia,,fr,70.55.167.183,djkl.laflamme@sympatico.ca,14421160,000000122220087,4,4,Temps de mise en attente plus court,4
308839,02-JAN-12,01-JAN-12,Med Aymen,,fr,69.156.200.64,madogau@sympatico.ca,14441236,000000122253352,5,4,,5
308840,02-JAN-12,14-DEC-11,Bedre,,en,174.92.69.100,pete04@sympatico.ca,14252972,000000121904369,5,5,,5
308841,02-JAN-12,31-DEC-11,Alvin,,en,65.93.99.117,sunnycanuck@sympatico.ca,14437856,000000122240831,4,4,"When you phone and offer one thing and turn arround and do another it gives the impression that the right hand doesn""t know what the left hand is doing.",4
308842,02-JAN-12,27-DEC-11,Marta,,en,65.95.212.172,jslaney_91@sympatico.ca,14379646,000000122154399,5,5,"nothing it was great
",3
308843,02-JAN-12,30-DEC-11,Moncef,,fr,70.48.49.239,jlongtin_9@sympatico.ca,14423880,000000122218367,4,5,,5
308844,02-JAN-12,28-DEC-11,Khan,,en,174.89.27.183,patreynolds@sympatico.ca,14398456,000000122168171,5,5,,5
308845,02-JAN-12,26-DEC-11,Sofien,,fr,67.71.183.117,lchoquette_fleblanc@sympatico.ca,14367336,000000122132032,1,1,"On aurait dit que je dérangeais le représentant.  Il poussait des soupirs à tout bout de champs et il n'a pas réglé mon problème.  Bref, son service était pourri.",2
308846,02-JAN-12,26-DEC-11,Walid,,fr,67.71.183.117,lchoquette_fleblanc@sympatico.ca,14367338,000000122133421,4,5,Il a été très gentil comparativement à Sofien.,4
308847,02-JAN-12,30-DEC-11,Sana,,en,50.100.208.9,cjeremy_mannie02@bell.net,14420262,000000122228618,1,1,,1
308848,02-JAN-12,01-JAN-12,Methil,,en,207.164.17.130,pasut@sympatico.ca,14441778,000000122253706,5,5,"Nothing. If I had an alternative email addresss to ""authenticate"" my code, and unlock my Bell email, it would have saved some time and effort. As it was, the process took a little more time to complete.",5
308849,02-JAN-12,29-DEC-11,Philip,,en,184.148.129.57,grantr1@sympatico.ca,14408282,000000122189703,5,5,,5
308850,02-JAN-12,27-DEC-11,David,,en,65.92.0.164,g.farden@sympatico.ca,14377336,000000122141724,5,5,I don't know enough about computers to have an answer for this question.,4
308851,02-JAN-12,29-DEC-11,Ashfaq,,en,70.52.74.125,robert.steinhaeusser@sympatico.ca,14414968,000000122204904,3,3,"As existing BELL customer with many services (450.451.2279 and 4828), I feel to be disadvandaged. If I would have switched the carrier to FIDO, KOODO.... I would have received up to$150 gift cards. As well new BELL customers do get $75 gift cards. The only reason I am still with BELL mobil is that my son liked the phone.
Robert &
Animo-Nourri",2
308852,02-JAN-12,30-DEC-11,Dan,,fr,67.70.101.232,neilbat@sympatico.ca,14426994,000000122223197,5,5,très satisfait,5
308853,02-JAN-12,01-JAN-12,Madhu,,en,76.70.44.82,glenn.mcauley@sympatico.ca,14440176,000000122251749,5,4,My only complaint was the wait time on hold. No complaints with the technical help once I was connected.,4
308854,02-JAN-12,30-DEC-11,Sonia,,en,69.157.155.162,lmclamabe@sympatico.ca,14425316,000000122225789,5,5,,5
308855,02-JAN-12,29-DEC-11,Anne,,en,76.65.37.191,rmurrayt@sympatico.ca,14414924,000000122203918,4,3,Annie or her Supervisor was supposed to call me back the next day and I stayed in all day to await their call...still need help to know what to do with hacked Address Book. Her helping me change my Password worked the next day,4
308856,02-JAN-12,22-DEC-11,Divya,,en,76.68.55.48,jim.wright@sympatico.ca,14330600,000000122080598,5,5,no,4
308857,02-JAN-12,29-DEC-11,Duncan,,en,70.54.76.125,j.sturrup@sympatico.ca,14409038,000000122200357,4,3,"representative solved connection problem, but we only tested email downloads; later found out I could not send emails, so a second call was required to finish solving my connection issue",3
308858,02-JAN-12,30-DEC-11,Zulfiquar,,en,70.26.88.182,jatk@bell.net,14423496,000000122233469,4,4,,5
308859,02-JAN-12,01-JAN-12,Divya,,en,64.231.97.117,j-k-s@sympatico.ca,14440430,000000122254737,1,1,,1
308860,02-JAN-12,31-DEC-11,Jean-Philippe,,en,74.14.130.47,hstewart5@bell.net,14433988,000000122244192,5,5,,4
308861,02-JAN-12,30-DEC-11,Kyle,,en,184.146.158.12,the.brankleys@sympatico.ca,14429896,000000122217292,4,5,shorter wait time to speak to a live operator.  ,4
308862,02-JAN-12,29-DEC-11,Hugo,,en,174.94.8.129,campbell.neil@sympatico.ca,14404864,000000122193258,5,5,Hugo was very good,5
308863,02-JAN-12,31-DEC-11,Alexander,,en,74.15.55.247,art.huycke@sympatico.ca,14431528,000000122246523,5,5,Nothing - It was perfect!,5
308864,02-JAN-12,29-DEC-11,Ana,,en,70.52.74.217,karyn.geraghty@sympatico.ca,14410454,000000122209090,5,5,Absolutely nothing.  Ana resolved the problem I was having w/ my e-mail account that 3 other techs -  over a seven month period - could not.  Fantastic service.,5
308865,02-JAN-12,01-JAN-12,Eddy,,en,64.231.14.72,bourques@bell.net,14439168,000000122254804,,,"No one from my home made a call to you on January 1, 2012.  My email account has been blocked and only today January 2nd did I change my password so I could use my email account.  I did NOT talk to ""Eddy"" yesterday.  Question is, ""Who did?""",
308866,02-JAN-12,30-DEC-11,Anne,,en,184.145.5.50,Kenneth.Ashley@sympatico.ca,14417980,000000122215856,3,2,"We are rather disappointed in the service that we received overall from Bell.  We were told one thing by one representative, and then something else by another.  We have been faithful bell customers for over 4 years and feel that we could have been served better.  We saw that you had the HDPVR for free, however when we called were told that that was only for new customers although your website said nothing about that.  We also were then told that we would need to pay 75 dollars to have someone come and hook it up for us, which I find ridicules as we are quite capable of doing this ourselves.
We will be shopping around for another provider as we are not satisfied with bell or the service we get.",1
308867,02-JAN-12,29-DEC-11,Jessa,,en,76.67.26.139,wattsup62@bell.net,14417422,000000122202100,3,3,,4
308868,02-JAN-12,27-DEC-11,Adel,,fr,174.88.244.119,louise.szczerbinski@sympatico.ca,14380840,000000122152157,5,5,,5
308869,02-JAN-12,13-DEC-11,Khan,,en,74.198.164.138,r.belliveau@sympatico.ca,14230768,000000121859036,5,5,Nothing,5
308870,31-DEC-11,30-DEC-11,Ashfaq,,en,70.49.107.11,monbob@sympatico.ca,14426730,000000122235885,5,5,,5
308871,31-DEC-11,30-DEC-11,Saleh,,fr,76.68.201.141,jocelyn018@sympatico.ca,14423938,000000122233228,3,3,,4
308872,31-DEC-11,30-DEC-11,Olfa,,fr,174.92.71.44,gagnon3@sympatico.ca,14422270,000000122214418,5,5,"Bell aurait pu prévenir ses clients, directement sur la facture de décembre, qu'il s'octroyait le droit de nous facturer sans nous demander notre avis un frais unique pour le modem du service Internet. Cela aurait sûrement évité de nombreux appels à la réception de la dite facture, pour comprendre pourquoi notre service coûtait soudainement le double. ",3
307306,27-DEC-11,26-DEC-11,William,,en,67.70.154.97,whlott@sympatico.ca,14372170,000000122136511,5,5,all went well no probs.,5
307307,29-DEC-11,28-DEC-11,Adel,,fr,65.94.4.91,guy.desmarchais049@sympatico.ca,14392726,000000122165086,3,3,parler plus clairement.,3
307308,29-DEC-11,28-DEC-11,Juan Carlos,,en,70.49.231.114,haardi@bell.net,14392788,000000122177498,5,5,"Wait time, although I realize that at this time of year it is difficult.",5
307309,29-DEC-11,28-DEC-11,Sowmya,,en,65.93.109.248,tmborho@bell.net,14401548,000000122162181,3,4,,4
307310,29-DEC-11,27-DEC-11,Mahender,,en,74.12.147.18,surarylu@sympatico.ca,14385456,000000122143462,5,5,"I did have to be put on hold for quite a few minutes, this wasn't a problem at the time, altogether it took 37 minutes from start to finish to resolve my issues which did mean I couldn't do some of the things I was hoping to do that morning.",4
307311,29-DEC-11,28-DEC-11,Sam,,en,184.146.83.78,gfloris@sympatico.ca,14392304,000000122182883,5,5,nothing.,4
307312,29-DEC-11,27-DEC-11,Mohammed,,en,76.68.89.48,bonnie.wayne@bell.net,14374202,000000122158993,4,3,,4
307313,29-DEC-11,28-DEC-11,Radhika,,en,65.92.2.30,royrob1@sympatico.ca,14399826,000000122176691,5,5,,5
307314,29-DEC-11,27-DEC-11,Haythem,,fr,184.145.181.215,michelturgeon@bell.net,14381986,000000122160170,5,5,en après midi j'ai tenté un appel pour le même problème (cette journée la) après une  vingtaine de minute j'ai raccroché,4
307315,29-DEC-11,28-DEC-11,Neila,,fr,69.157.135.241,yvon.car@sympatico.ca,14402458,000000122171228,1,1,,1
307316,29-DEC-11,28-DEC-11,Marcos,,en,64.229.93.52,misslidia@bell.net,14397526,000000122181918,5,5,,5
307317,29-DEC-11,28-DEC-11,Erika,,en,70.49.15.210,kchapman001@sympatico.ca,14394986,000000122168719,5,5,,4
307318,29-DEC-11,28-DEC-11,Martine,,en,65.93.177.155,anitasmeskal@sympatico.ca,14387844,000000122169679,4,4,i have spend now 3 hours on the phone with that problem hope it stays resolved !,4
307319,29-DEC-11,28-DEC-11,Abderrahmen,,fr,174.92.181.116,syroy-gb@sympatico.ca,14401158,000000122179891,5,5,je voulais une adresse courriel .ca et il était pas capable,5
307320,29-DEC-11,28-DEC-11,Temsu,,en,70.49.174.121,brokersprotected@sympatico.ca,14388946,000000122172566,4,4,,4
307321,29-DEC-11,28-DEC-11,Deepika,,en,184.147.133.52,sjtrudeau@sympatico.ca,14400614,000000122173493,5,5,I believe interference at your end caused the line to disconnect.,4
307322,29-DEC-11,27-DEC-11,Randileigh,,en,67.71.127.20,drross.harvey@sympatico.ca,14376460,000000122148378,4,4,"this is the third month in a row we have been promised resolution of the same billing error. agents have been pleasant & helpful, but we'll have to wait another month to see if a correction has actually been done.",4
307323,29-DEC-11,28-DEC-11,Med Ali,,fr,184.146.253.165,francinegagnon1@bell.net,14391852,000000122176663,5,5,,5
307324,29-DEC-11,26-DEC-11,Mariem,,fr,184.144.235.150,michelglaniel@sympatico.ca,14368638,000000122125876,1,1,d'abord mieux m'écouter pour bien identifier le problème au lieu de me répéter: je suis technicienne et je sais ce que je fais.,3
307325,29-DEC-11,28-DEC-11,Med Hedi,,fr,174.89.226.135,lynerick@bell.net,14396266,000000122173356,5,5,"Que ce soit plus direct avec le client ,parler avec une vrai personne aulieu que  ce soit un Robot qui nous parlent au début et qui n'en finit plus .",5
307326,29-DEC-11,28-DEC-11,Bry,,en,67.70.1.251,smucler@sympatico.ca,14400712,000000122166756,2,3,"	The gentlemen was talking  constantly, even after reminders, too quietly and in combination of his accent he was at times harder to understand. ...But they are nicely coaches to be extremely polite.
	Salesman did not know what to do with me and how to change the old internet service where I rented modem to a new service, in which I would like to have internet and a Home Network. 
	He could not comprehend and did not completely know what to do with me in my request to go from the old internet plan we initiated long time ago (Ive been with Bell, I think, for good 15 years, if not more.) to Fibe 6. He could not explain how my price I would or should pay in my future after the chance. We had to repeat few times, so I clearly know what I am getting and what is close to prices you advertise on your pages. If I did not informed myself a head of time what is available, he would not be able to suggest or propose some plan for me.
	He insisted couple times and contested my surprise that the technician will come Jan 1st to install the modem. Then he said it will be when in Philippines is Jan 1st. and after that  was saying hesitantly 30s of Dec. .... another try Dec. 31. .... I hate to cause the problems , but he made me to think whom Bell employs. 
	It took very long time to resolve the simple situation.
	For a moment dealing with your salesman I thought it would be better to cancel completely internet with Bell and after that again, after a while to return to Bell with which I have been satisfied. 
	Salesman was very polite.
",2
307327,29-DEC-11,28-DEC-11,Hector,,en,70.27.24.82,marleau.bear@sympatico.ca,14396864,000000122170664,5,4,,4
307328,29-DEC-11,28-DEC-11,Alaaeddine,,fr,174.95.112.251,micheline.blanchette@sympatico.ca,14397338,000000122179103,5,4,non,4
307329,29-DEC-11,28-DEC-11,Nora,,en,70.51.222.107,molloy.m@sympatico.ca,14397700,000000122171496,5,5,,5
307330,29-DEC-11,28-DEC-11,Julio,,en,70.51.53.88,msradford@sympatico.ca,14397840,000000122172707,5,5,,5
307331,29-DEC-11,28-DEC-11,Olfa,,fr,67.68.175.20,Michelle.lafrance@sympatico.ca,14387068,000000122172014,5,5,,4
307332,29-DEC-11,20-DEC-11,Chad,,en,76.69.37.189,toko@sympatico.ca,14310970,000000122019340,4,4,The new centre you have the people speak very clearly and were very helpful. If that changes in the future I will advise.,5
307333,29-DEC-11,28-DEC-11,Irfan,,en,70.55.53.140,dcstanhope@sympatico.ca,14390534,000000122177084,5,5,,5
307334,29-DEC-11,28-DEC-11,Diego,,en,184.148.127.158,igresch@sympatico.ca,14393230,000000122174054,5,5,,4
307335,29-DEC-11,27-DEC-11,Ashwini,,en,67.68.8.254,boblucio@sympatico.ca,14374164,000000122158135,5,5,,4
307336,29-DEC-11,28-DEC-11,Rahma,,fr,65.93.54.177,jac37cou@sympatico.ca,14393482,000000122178618,5,5,avoir les détails concernant les dépassements des g.o.sur internet,5
307337,29-DEC-11,27-DEC-11,Brahim,,fr,70.29.197.36,alfredd@sympatico.ca,14373122,000000122151278,5,5, courtoisie +explications Technicien tres meticuleux je suis très satisfait  pour les bos résultats  Bvo!!,5
307338,29-DEC-11,27-DEC-11,Med Mehrez,,fr,65.92.143.46,louisr@bell.net,14380848,000000122159543,5,5,,4
307339,29-DEC-11,28-DEC-11,Sushil,,en,70.26.163.81,adb.green@sympatico.ca,14387360,000000122167859,3,3,"this was the second of 3 calls to deal with the same issue. This person did at least give me the purolator tracking number and indicated the package was en route. It was not and in fact had not been picked up yet by purolator. She also spoke too quickly when she answered the phone and when I indicated I had not understood what she had said I believe she took offence. I meant none, just quite simply could not hear and understand given the speed with which she spoke",3
307340,29-DEC-11,28-DEC-11,Dana,,en,205.210.253.12,gstephany@sympatico.ca,14392678,000000122161714,5,5,All was very good and well taken care of,5
307811,31-DEC-11,30-DEC-11,Evangeline,,en,64.228.137.169,lmepham@sympatico.ca,14425318,000000122230906,3,3,"Cut down on the wait time on hold.  I spent a combined 84 minutes on hold between two calls.  I was also supposed to get a bundle discount, which the current rep could not do for me; I had to wait again on hold for someone else to provide that service.  I finally gave up after another 15 minutes of waiting there.  (I still haven't called back about my bundle discount because I need to make sure I have a large block of time to commit because I know I'll be waiting.)  A good portion of my afternoon was wasted waiting in line.  Perhaps you should have more people working to cut down on wait times, and train them to handle any situation so that customers don't need to be transferred to someone else where they'll wait even longer.",3
307812,31-DEC-11,30-DEC-11,Nadine,,fr,174.92.173.143,mdufresne004@sympatico.ca,14426250,000000122220874,5,4,"Il a fallu deux appels téléphonique pour vous rejoindre.pour le premier appel,après 15 minutes d'attente,la communication a été coupé.Pour le second appel,j'ai dû attendre plus de 22 minutes avant de rejoindre quelqu'un.
Il semble que ce soit la norme chez vous, puisque la semaine dernière, ça été le même scénario.",4
307813,31-DEC-11,30-DEC-11,Kyle,,en,184.146.98.106,smork@sympatico.ca,14429254,000000122226858,5,2,Explained why the internet service did not come back till many hours later.,3
307814,31-DEC-11,30-DEC-11,Carolina,,fr,184.144.163.55,scsoltendieck@bell.net,14428890,000000122227082,4,4,"I waited so long that the battery went flat on my phone. Using a different phone I called and waited another 20-25 minutes... in all about 45 minutes.

The lady who helped was wonderful!",2
307815,31-DEC-11,30-DEC-11,Insaf,,fr,174.88.61.18,didumouchel@sympatico.ca,14421122,000000122221702,5,5,,4
307816,31-DEC-11,24-DEC-11,Erick,,en,174.88.148.246,danielparent@sympatico.ca,14350204,000000122109956,5,5,,5
307817,31-DEC-11,28-DEC-11,Dan,,en,70.49.20.42,h.e.martin@sympatico.ca,14392772,000000122181126,5,4,Come to the final outcome a bit sooner.,5
307818,01-JAN-12,31-DEC-11,Sondes,,fr,70.51.144.247,leuf53@sympatico.ca,14435204,000000122242160,5,4,"Rien, tout était OK!",5
307819,01-JAN-12,31-DEC-11,Christine,,en,76.68.124.102,kis.inc@sympatico.ca,14434962,000000122240516,5,5,,5
307820,01-JAN-12,26-DEC-11,Sabha,,en,184.147.39.99,macamitch@sympatico.ca,14367902,000000122126086,4,4,,4
307821,01-JAN-12,30-DEC-11,Daniella,,en,67.68.11.83,mparlette@sympatico.ca,14426800,000000122232876,5,5,none was done very well,5
307822,01-JAN-12,31-DEC-11,Jessica,,en,174.117.61.52,richardcrevier@sympatico.ca,14437062,000000122237752,3,1,"When cancelling my home phone. I was not told that a technician needed to come to my home to hook a dry loop so that my internet would still work.
I work in the hospitality industry and taking time off is impossible during the work week.
I am now without internet for at least a ten day period and will be looking forward to an appropriate credit on my next invoice.
Bell is not very customer focused company
Richard J. crevier 795-441-2750",1
307823,01-JAN-12,30-DEC-11,Sam,,en,65.95.170.22,fklaiman@bell.net,14422046,000000122234872,1,1,"The call was at 3:09 p.m. (Toronto time), not 9:31, and here is what happened:  I called concerning a billing matter and was on hold for 10 minutes before someone responded.  That person turned out to be in technical support rather than in billing.  He told me he would transfer me to billing and, when I informed him I'd been waiting on hold for 10 mins to speak with him and asked how long it would take to speak with someone in billing, told me it would take only a minute or two.  I spent the next 15 mins waiting on hold, listening to a message repeatedly tell me how ""important"" my call was, and then hung up as I was not willing to sit on hold any longer.  In sum, I spent 25 mins on hold without getting to speak to someone who could address my billing question.  At the least, Bell should provide an indication of how long someone may have to wait before speaking to a representative.  Also, I am becoming increasingly dissatisfied with Bell customer service as I find issues are not dealt with -- while the reps appear well-trained and polite, these traits are meaningless if the reps don't actually resolve the issues customers call about, so that customers have to keep calling back to try to get a matter resolved.  Even this survey is meaningless if I am not giving any feedback about whether anything will be done.",1
307824,30-DEC-11,29-DEC-11,Tabatha,,en,50.101.146.33,harry.makepeace@sympatico.ca,14408500,000000122202305,4,4,"There was no problem with our experience with the customer care representative yesterday,  but with the realization that we have been paying $10 a month on our Internet bill for something called "" Security Complete Solution""  because we had an ""old plan""
and that this could have been eliminated years ago if we had been informed of our new options.",2
307825,30-DEC-11,27-DEC-11,Lohith,,en,70.27.158.35,basstracker@sympatico.ca,14373788,000000122145556,5,5,Nothing,5
307826,30-DEC-11,18-DEC-11,Dilli,,en,174.95.19.223,susan11@sympatico.ca,14295516,000000121976690,5,4,,5
307827,30-DEC-11,28-DEC-11,Gloria,,en,76.67.100.15,williamwebb@sympatico.ca,14402186,000000122186828,4,5,,4
307828,30-DEC-11,29-DEC-11,Mohamed,,fr,67.71.79.82,chardock@sympatico.ca,14405196,000000122207054,5,5,"Absolument rien de plus. Mohamed a répondu à mes questions. Il a vérifié ma consommation internet pour s'assurer que le produit répondait a mes besoins.
Encore merci.",5
307829,30-DEC-11,28-DEC-11,Karen,,en,184.146.151.20,wally.pollock@sympatico.ca,14402024,000000122180739,5,5,I can't think of one thing as Karen's questioning of me to discern what the problem was certainly left me with afeeling that she knew what she was doing and that led to her being able to solve the problem in short order.,5
307830,30-DEC-11,29-DEC-11,Sweta,,en,184.145.20.56,jerryhabib@bell.net,14409584,000000122190056,4,3,My problem is that i can't send more than ten attachments.I wish that you would change that.Rogers lets you send more thats why i was going to cancel.Time will will tell.My friend sends me more hes on rogers. Thank you.,4
307831,30-DEC-11,22-DEC-11,Anirban,,en,74.12.17.243,rkmilton@sympatico.ca,14334754,000000122077060,5,5,,4
307832,30-DEC-11,22-DEC-11,Rahul,,en,174.93.53.226,roseottier@sympatico.ca,14334962,000000122059006,5,5,,5
307833,30-DEC-11,29-DEC-11,Wissem,,fr,69.157.169.252,georgeshabib@bell.net,14407952,000000122200456,2,2,réussir la configuration de mon courriel avec bell,3
307834,31-DEC-11,16-DEC-11,Halima,,fr,96.22.126.63,jcusson@sympatico.ca,14273032,000000121943299,4,1,"oN M'A DIT QUE JE RECEVRAIS LE KIT D'ÉTIQUETTES POUR RETOURNER MON MODEM ET JE N'AI TUJOURS RIEN REÇU EN DATE DU 31/12/11. JE NE VEUX PAS ÊTRE CHARGÉE PARCE-QUE MON MODEM N'EST PAS RETOURNÉ!
",4
307835,31-DEC-11,30-DEC-11,Lukasz,,en,70.48.219.181,cathy.phillips@sympatico.ca,14419906,000000122233135,5,5,,5
307836,31-DEC-11,30-DEC-11,Maria,,en,70.48.171.24,tscprior@sympatico.ca,14430194,000000122234395,5,5,,5
307837,31-DEC-11,30-DEC-11,Juan,,en,74.14.32.91,gadia@sympatico.ca,14422256,000000122236231,5,5,,5
308367,30-DEC-11,29-DEC-11,Alicia,,en,76.64.20.57,botsford@sympatico.ca,14404520,000000122200237,5,5,"I wish your various accounting systems on different computers would talk to each other, if you can't consolidate them all to one system on one computer.
It's ridiculous that when one department changes something, your ""One Bill"" computer doesn't seem to know about it. I waste more time calling in each time, which in turn wastes more of your manpower, not exactly conducive to your bottom line profit-wise.  Fortunately for me, I've had exceptionally capable reps helping me lately, which made the experience anything but annoying.  I suspect you'd lose many customers otherwise.

Alicia is one of several such outstanding reps that I've encountered lately.  She's intelligent, efficient, pleasant & courteous. Most of all, she identified the problem immediately, apologized on behalf of Bell, issued a credit & gave me the new balance, all that within 2-3 minutes. She & the 3 others I was fortunate enough to have in the past few months should be the ultimate standard that all your customer service reps aim for. :)",5
308368,30-DEC-11,29-DEC-11,Souihi,,fr,24.54.10.230,jean-guy.desy@sympatico.ca,14409428,000000122209709,2,2,Élocution et conseils pauvres,
308369,30-DEC-11,28-DEC-11,Mohamed Amine,,fr,24.54.36.143,bourque.yves@sympatico.ca,14388840,000000122179648,1,1,essayer de bien comprendre mon problème au lieu de me dire que ce n'était pas la faute de Bell.,1
308370,30-DEC-11,28-DEC-11,Sahali,,fr,70.29.191.72,johanneetjocelyn@sympatico.ca,14394350,000000122186283,4,3,"JE VOULAIS SAVOIR SIMPLEMENT COMMENT ALLER SUR LA BARRE PASSANTE ET NON PLACE MES FACTURES ENSEMBLES

AH OUI EN PASSANT BONNE ANNÉE 2012",4
308371,30-DEC-11,29-DEC-11,Mohammed,,en,70.50.64.227,cathy.bourgeois@sympatico.ca,14405028,000000122194082,4,4,Time on hold was too long.,4
308372,30-DEC-11,29-DEC-11,Naveed,,en,70.24.149.23,sheila.mccoy@sympatico.ca,14415842,000000122204289,5,5,"Nothing really, Naveed carried out my request with excellent results.",5
308373,30-DEC-11,29-DEC-11,Anne,,en,184.147.226.42,chamuel8@sympatico.ca,14405156,000000122198736,5,5,"Nothing.  The technician, Anne, was wonderful, patient and very knowleadgeable",5
308374,30-DEC-11,29-DEC-11,Ever,,en,74.14.207.228,micheleaudit@sympatico.ca,14412620,000000122189606,5,5,"Everything was done thoroughly and quickly they both verified the modem from there area and asked and answered any questions I had. Very well done. Also there was no waiting time with either transfer, which was good. Good job!",5
308375,30-DEC-11,18-DEC-11,Rene Jose,,en,76.64.77.247,pmadacsi@bell.net,14294326,000000121969464,4,5,"I only wonder about one thing.The power supply quit on the modem saturday afternoon. I waited because maybe Bell is having internet issues,sunday morning same thing I go to the Lambton mall Bell retail outlet they say go home and call tech support.Tech support says I will purolate you a new one monday afternoon or tuesday.New one arrives five o'clock monday afternoon. I have been inconvienced for two days with no internet service. But I still have to pay for it. Why? No complaints about the tech support guy I talked to he knew what the problem was right away and he was correct problem solved.",3
308376,30-DEC-11,29-DEC-11,Oscar,,en,74.14.21.166,tony042@sympatico.ca,14416974,000000122208493,5,5,,5
308377,30-DEC-11,29-DEC-11,Grant,,en,50.101.149.203,cblyth@bell.net,14405058,000000122197630,5,5,"Nothing he was so patient with me & worked with me step by step to connect my tablet to WiFi.
",5
308378,30-DEC-11,29-DEC-11,Dashrathan,,en,65.92.197.171,don.edwards2@sympatico.ca,14406694,000000122196743,5,5,Long wait for help by phone,5
308379,30-DEC-11,29-DEC-11,Sabha,,en,50.100.150.109,sterdem@sympatico.ca,14416266,000000122193138,4,1,You could have understood what the problem was.  That would have helped.  As a result the problem reoccurred twice again later in the day.,1
308380,30-DEC-11,28-DEC-11,Meriem,,fr,67.68.151.220,camy99@sympatico.ca,14389176,000000122180274,4,4,,5
308381,30-DEC-11,29-DEC-11,William,,en,174.88.212.249,weesdie@sympatico.ca,14417448,000000122192823,5,5,,5
308382,30-DEC-11,29-DEC-11,Neha,,en,70.27.57.78,ted.vickery@sympatico.ca,14416678,000000122211174,5,5,,5
308383,30-DEC-11,28-DEC-11,Ali,,fr,184.148.251.29,michelcouture_3@sympatico.ca,14397332,000000122175154,5,5,rien de mieux speciallement au m qui ma repondu tres calme et s enpresse de trouver le probleme tres rapidement,5
308384,30-DEC-11,29-DEC-11,Elizabeth,,en,70.48.219.199,g.galloway@sympatico.ca,14407692,000000122197301,3,4,"Written Dec.30.2011 10:30pm
The first lady I spoke with over this issue was polite but not helpful and escalated to a second lady.She did a couple of tests and then said she would call back in about an hour.That was Dec.29.2011 at 1:45.She never called back!Another call to Bell at around 8pm diagnosed the problem correctly and said he would send someone between 12 noon and 6pm on friday Dec.30.2011 to replace defective modem.Worker showed up at 8:45 pm.This delay cost me about $100 because I waited unecessarily for him to show and therefore had passed up my opportunity to make the $100.I do not fault the worker here as he was fast,good natured,polite and did his job well and everything is working fine now.My beef is with management's poor planning/timing in this instance.A little compensation here would be appreciated..Thankyou 
Yours Truly Gary Galloway
g.galloway@sympatico.ca 
ps
I've been with bell for well over 40 years.Your phone service is unsurpassed.Your internet service still requires some tweaking.",3
308385,30-DEC-11,29-DEC-11,Charles,,en,65.95.44.109,tsunseri@sympatico.ca,14417096,000000122200168,4,4,,4
308386,31-DEC-11,28-DEC-11,Kevin,,en,70.26.11.74,ursisca@sympatico.ca,14401780,000000122185885,5,5,the phone connection was bad!!,3
308387,31-DEC-11,30-DEC-11,Amine,,en,70.26.146.70,cethier002@sympatico.ca,14419992,000000122234226,5,5,,4
308388,31-DEC-11,29-DEC-11,Max,,en,184.146.110.231,DHJB@bell.net,14402686,000000122201190,1,1,"their job may be stressful but they seem to forget the art of customer service.  I am not a rocket scientist when it comes to computors and such, but I dont appreciate being talked down too = after all I am the buyer/customer/client.

U would think they should keep that in mind!!!!!!!!!!!!!!",2
308389,31-DEC-11,29-DEC-11,Mark,,en,184.146.0.6,hj__borenstein@sympatico.ca,14408672,000000122194177,4,,It was unnecessary to have made this call since I called with the same issue 4 times before and each time I was promised up and down that the matter was resolved. It was not.,3
308390,31-DEC-11,26-DEC-11,Vijay,,en,69.158.128.234,cmaubrey@sympatico.ca,14363450,000000122125882,5,5,"Waiting on phone line for a customer rep. I do realize it's the Christmas season and that probably explains what felt like a 35 minute wait- people received new technical gifts and needed assistance, so I'm not complaining.Just recommending more staff be available after the holidays for assistance.  Thank God for speaker capability. ",5
308391,31-DEC-11,30-DEC-11,Md Jihed,,fr,174.92.227.155,agresdepeches@bell.net,14418314,000000122218922,5,4,non,5
308873,31-DEC-11,29-DEC-11,Henry,,en,70.26.41.145,pendert@sympatico.ca,14413894,000000122211744,5,5,"You could have sent a note to subscribers that assistance was available for activating blackberry playbooks. Thank you, Henry was very helpful.",5
308874,31-DEC-11,30-DEC-11,Mohamed,,fr,70.48.16.149,dbiss@sympatico.ca,14420824,000000122226292,2,1,"L'anti verus ne fonctionnait pas j'ai appelé et le monsieur m'a dit qu'il ne pouvait rien faire apres plusieurs minutes il a dit qu'il m'enverrait quelqu'un niveau 2. mais mon garçon est venu me le réparer. Pas fort les techniciens de Bell Merci quand même je n'ai pas besoin du niveau 2,il n'a pas a venir  Denyse Bisson",3
308875,31-DEC-11,30-DEC-11,Reina,,en,76.70.1.62,louiedog@sympatico.ca,14425376,000000122224748,5,5,,5
308876,31-DEC-11,30-DEC-11,Moez,,fr,67.71.181.59,barbeau.s@sympatico.ca,14419112,000000122217611,4,4,,3
308877,31-DEC-11,30-DEC-11,Aqeel,,en,50.101.222.91,daveandglo@sympatico.ca,14420742,000000122222883,5,5,IWAS LUCKY. YOUR REP SPOKE PRETTY GOOD ENGLISH. OFTEN THIS IS NOT THE CASE.,
308878,31-DEC-11,30-DEC-11,Shelby,,en,69.156.153.183,catherinerobinson@sympatico.ca,14419898,000000122221151,4,3,"I waited 45 minutes on hold listening to horrific music, then again for another 15 minutes (same music) ERGO: add operators at peak times!",4
308879,31-DEC-11,30-DEC-11,Silvia,,en,69.158.164.188,fgnorthgrave@sympatico.ca,14421992,000000122227369,5,4,,5
308880,31-DEC-11,27-DEC-11,Vidya,,en,74.15.61.51,kathleen.mayzes_taylor@sympatico.ca,14379888,000000122153782,3,3,Once again the language barrier prevailed.  The problem was somewhat solved with a loss of some important email files. There should be a choice of technical help.  IE: Canada or India,2
308881,31-DEC-11,30-DEC-11,Naveed,,en,65.95.160.187,m.w.smith@sympatico.ca,14425606,000000122225656,2,1,There is more than just one thing.,1
308882,31-DEC-11,30-DEC-11,Jamie,,en,76.65.121.135,brian.blackburn@sympatico.ca,14419600,000000122235542,2,1,,4
308883,31-DEC-11,27-DEC-11,Gopi Rathinam,,en,69.158.32.60,janithc@sympatico.ca,14378772,000000122146339,5,4,nothing,5
308884,31-DEC-11,28-DEC-11,Kelly,,en,65.92.30.76,gary.methot039@sympatico.ca,14392104,000000122162768,5,4,not much,4
308885,31-DEC-11,30-DEC-11,Allan,,en,74.14.105.245,g.piwowarek@sympatico.ca,14422222,000000122225773,5,5,"I was speaking to Teresa who helped get email hooked up on a new computer, not Allan.
Shorter wait time",5
308886,31-DEC-11,30-DEC-11,Baltharaj,,en,174.95.73.219,annebaker1@sympatico.ca,14418750,000000122230317,5,5,Get to repaie service sooner,4
308887,31-DEC-11,30-DEC-11,Mohamed,,en,184.144.238.116,stacy.quintal@sympatico.ca,14429404,000000122221738,4,5,"How about having a direct line that we can call from off island! To actually speak with someone about the issue, I had to call a customer service line to be transferred two more times to finally speak with someone. They should also have the translations for the headings in English as we speak french, and had difficulties as our comp is set up in English! ",4
308888,31-DEC-11,29-DEC-11,Awatef,,fr,69.159.152.45,gamcot@sympatico.ca,14407786,000000122190862,3,2,je suis une fidele cliente de bell depuis plusieurs annees.je ne tiens pas a payer des frais pour pouvoir changer de forfait pour internet donc je vais m informer ailleurs ,3
308889,31-DEC-11,30-DEC-11,Daniel,,en,74.12.96.134,deborah_carter@sympatico.ca,14420908,000000122230326,5,5,"I was expecting call to take along time but the
issue was quickly fix.",5
308890,31-DEC-11,28-DEC-11,Gavin,,en,50.101.152.106,demanning@sympatico.ca,14390606,000000122183590,4,4,,5
308891,31-DEC-11,30-DEC-11,Sam,,en,70.48.54.190,wm.fagan@sympatico.ca,14430648,000000122226348,5,5,,5
308892,31-DEC-11,30-DEC-11,Abir,,fr,70.55.101.210,rpaquin004@sympatico.ca,14428550,000000122215869,5,5,,5
308893,31-DEC-11,30-DEC-11,Saifeddine,,fr,67.70.49.6,eveemy@sympatico.ca,14421828,000000122219290,5,5,rien,5
308894,31-DEC-11,30-DEC-11,Hugo,,en,174.89.58.202,mshabs@sympatico.ca,14426836,000000122236116,5,5,,5
308895,31-DEC-11,30-DEC-11,Nisha,,en,70.52.222.5,arved@sympatico.ca,14418886,000000122219908,4,5,was on wait for a bit,5
308896,31-DEC-11,30-DEC-11,Kaustabh,,en,184.144.134.29,BrunoLair@bell.net,14417888,000000122215871,1,1,"Have customer care representative properly trained in troubleshoothing problems arrising from Internet issue.Kaustabh had no clue what so ever with the problem at hand, he kept on insisting that the problem was with the power cord when the true problem was with the moderm as I had said all along.I was expected to wait until next week to have the problem resolve until a 3rd representative put a service request in to have my line check by a local Client Care Representative and deliver a New Moderm wich solve all issues.This should have been the first option at the very start of the call and not after 50 minutes with 15 to 20 minutes being put on hold in the hope that I would hang up.This not the way customers should be treated and Bell should review with Kaustabh and All involved in this interaction Proper Customer Relation after all like the saying says "" If you don't take of your customers someone else will"" in this market I do believe that to be true.
Thank You
Bruno Lair",
308897,31-DEC-11,30-DEC-11,Gabriel,,en,70.51.227.216,germitch@sympatico.ca,14422452,000000122215491,5,5,Scrap the 4200 modems. They have seen better days,4
308898,31-DEC-11,30-DEC-11,Marco,,fr,76.69.228.183,jean.bouchard2@sympatico.ca,14423600,000000122219550,2,1,"Attente en ligne avant de parler au technicien: 40 minutes !
Ce dernier, poli, a bien diagnostiqué le problème, mais a rejoint au moins 4 département différent avant de me transférer( en m'expliquant à chaque fois que personne ne veut l'aider...). A ce dernier endroit, on m'a expliqué que ça couterait 140 $ pour envoyer un technicien venir régler mon problème, que eux ne sont pas Bell, mais que si je rappelle Bell au 310-BELL, ceux-ci pourraient m'envoyer un tech. sans frais !.  J'ai rappelé, mais comme je suis tombé sur le même menu, j'ai abandonné et réglé le problème moi-même, sur la connexion directement dans la boîte de jonction.",1
308899,31-DEC-11,30-DEC-11,Yaseen,,en,74.14.40.249,heathersherbs@sympatico.ca,14422914,000000122214757,5,5,,5
308900,31-DEC-11,30-DEC-11,Djouaihia,,fr,76.64.136.122,cochelin@sympatico.ca,14420380,000000122228212,5,5,Absolument rien de plus étant donné que le problème a été résolu.  Merci!,5
308901,01-JAN-12,30-DEC-11,Nadine,,en,69.157.38.168,w.thrasher@sympatico.ca,14430454,000000122224760,4,3,Not much,4
308902,01-JAN-12,31-DEC-11,Stephane,,en,65.95.128.93,ja-han@sympatico.ca,14434140,000000122242051,3,2,Provided me with the line speed i am paying for. ,2
307341,03-JAN-12,02-JAN-12,Ana,,en,70.26.151.139,p.traclet@sympatico.ca,14453136,000000122279850,2,3,"The english speaking ability of the technician made it very hard to understand; although she was very polite, I had to ask her to repeat what she said at several occasion.  The most frustrating thing was being put on hold for very long perionds by the technician to the point where I would ask if she was still there.  It took 45 minutes to reset my password and I had the impression that she was getting instructions from a senior tech (much like on job training).  After the call I attempted to send an email with no success and called back the tech support where a gentleman by the name of Alim, fix the issue in about 5 minutes.",2
307342,03-JAN-12,02-JAN-12,Karina,,en,70.31.100.114,jbbrabant@sympatico.ca,14449132,000000122266708,5,5,?,5
307343,03-JAN-12,02-JAN-12,Salvador,,en,38.110.68.13,christopher.ferguson@sympatico.ca,14445590,000000122280367,4,4,Make it so that the automated response records were accurate so that I would not have had to contact the representative in the first place.,4
307344,03-JAN-12,02-JAN-12,Sam,,en,70.49.133.88,broadrm@sympatico.ca,14444994,000000122266973,4,4,,4
307345,03-JAN-12,02-JAN-12,Mariem,,fr,67.68.72.238,dlamonde@sympatico.ca,14446624,000000122258048,5,1,Rien de plus.,5
307346,03-JAN-12,02-JAN-12,Ericka,,en,76.69.14.48,jeffhebert@sympatico.ca,14449290,000000122271220,5,5,don't realy know,5
307347,03-JAN-12,02-JAN-12,Joelle,,en,65.94.132.212,jlbiley@sympatico.ca,14449492,000000122258055,4,4,,4
307348,03-JAN-12,02-JAN-12,Vijay,,en,174.93.69.162,s.craddock@sympatico.ca,14454632,000000122271936,5,5,"Nothing.  The gentleman I dealt with knew exactly 
what I was calling about.  He was very courteous, 
helpful and patient.  I am a senior so I don't pretend to be technically savvy.  I certainly appreciated his time and how he explained everything carefully to me.  5 Stars to this young man.",5
307349,03-JAN-12,02-JAN-12,Radhika,,en,70.30.33.4,ernestine.neadow@sympatico.ca,14447230,000000122260827,1,1,it should have been resolved the first day I called. Instead of putting me through the bull I had to go through.I pay my bills ahead of time and that's the thanks I get.,1
307350,03-JAN-12,02-JAN-12,Diego,,en,70.52.158.126,ladygnu@sympatico.ca,14450592,000000122279615,5,5,cant imagine that the service representative could have done more,5
307351,03-JAN-12,02-JAN-12,Haythem,,fr,67.68.198.89,jj8326@sympatico.ca,14449456,000000122273728,5,5,Rien. Le tout était parfait. Même le temps d'attente était très court (moins de 2 minutes). ,5
307352,03-JAN-12,28-DEC-11,Nora,,en,184.147.3.205,retiree@bell.net,14399330,000000122178654,5,5,,5
307353,03-JAN-12,02-JAN-12,Rim,,fr,70.29.190.108,claudechantal@sympatico.ca,14445708,000000122262525,5,5,rien,5
307354,03-JAN-12,02-JAN-12,Jonathan,,en,76.70.40.153,mhaytayan@sympatico.ca,14452110,000000122265170,5,5,,5
307355,03-JAN-12,02-JAN-12,Rene Jose,,en,184.145.11.111,olegault@sympatico.ca,14453036,000000122276081,5,5,"My c/s person was awesome, solved my issue in little time.",5
307356,03-JAN-12,02-JAN-12,Kevin,,en,70.49.183.44,bluelover@sympatico.ca,14444794,000000122275995,5,5,,5
307357,03-JAN-12,02-JAN-12,Gaudenz,,en,174.88.32.53,alexmyrtle@sympatico.ca,14443806,000000122277701,3,2,less time on hold!!,3
307358,03-JAN-12,02-JAN-12,Saranya,,en,70.52.158.129,kwrenn@sympatico.ca,14450544,000000122261563,5,4,,4
307359,03-JAN-12,02-JAN-12,Neha,,en,70.26.92.195,b.a.ottewill@sympatico.ca,14444396,000000122273606,5,5,,5
307360,03-JAN-12,02-JAN-12,David,,en,70.24.18.173,joy.rishor@sympatico.ca,14449802,000000122258821,5,5,nothing,5
307361,03-JAN-12,02-JAN-12,Methil,,en,70.27.96.244,shell3k@bell.net,14455092,000000122260392,5,5,"Nothing at this time, issue was resolved in a timely and very professional manor.",5
307362,03-JAN-12,02-JAN-12,Sudheer,,en,72.38.36.94,paul.hoekstra@sympatico.ca,14453302,000000122276464,5,2,"The customer service rep did not know about the potential scam that I was asking him about.  We had a call in October that sounded legitimate.  They wanted to set up an appointment to come to our house to run some tests to increase the speed of our internet.  They did not show up.  Hence my call to 310-BELL.  The rep helped me understand that Bell does not do the types of calls that we received and in the future we should just hang up.  The organization that did call us gave us a toll free number to call and I called them yesterday at that number.  It sounded very legitimate; the computer voice was the same.  I was prompted to enter my phone number, was told that the toll free number was changed to a different number and then it hung me up.  It was at this point that I sensed a potential scam.  I have more information at home if you are interested in getting that information.",5
307363,03-JAN-12,02-JAN-12,Justin,,en,70.48.228.123,garlandh@sympatico.ca,14447812,000000122262577,5,5,,5
307364,03-JAN-12,02-JAN-12,Sana,,fr,70.55.182.29,robbeauchamp@sympatico.ca,14454260,000000122267839,5,5,,5
307365,03-JAN-12,02-JAN-12,Aivi,,en,70.48.228.123,garlandh@sympatico.ca,14447814,000000122262686,5,5,,5
307366,03-JAN-12,02-JAN-12,Justin,,en,70.48.228.123,garlandh@sympatico.ca,14447816,000000122263096,5,5,,5
307367,03-JAN-12,02-JAN-12,Keerthi,,en,174.95.180.114,john477@sympatico.ca,14449672,000000122270993,3,1,It just seemed like far too much time & trouble to change the password for our 3 laptops and cordless phone just so I could connect my netbook to our cordless Internet. It sounded like it could take 90 minutes to do all that. The rep was very willing to walk me through it but he didn't disagree that it would take 90 minutes. Technology is very frustrating when you just want to do one simple thing and it causes a chain reaction. The rep was very helpful and patient so I see this dissatisfaction is more about how the technology is set up and the inconvenience of 'fixing' or updating it. The rep told me that my netbook won't accept the 26 character password that Bell set up for our household. That's why he wanted to re-set all the other laptops and phones for a 10-digit PW. Ugh!,3
307368,03-JAN-12,02-JAN-12,Cindy,,fr,70.52.84.22,cccabral@sympatico.ca,14445362,000000122267167,4,1,"have my internet connection  not shut down periodically and that i have to reboot modem everytime ""upset"" ",4
307369,03-JAN-12,02-JAN-12,Claudia,,en,174.88.10.73,pwrautenberg@sympatico.ca,14453712,000000122275787,2,4,Have the person speak better English,4
307370,03-JAN-12,02-JAN-12,Dashrathan,,en,174.92.140.99,cmabey@bell.net,14445772,000000122264211,5,4,nothing,5
307371,03-JAN-12,02-JAN-12,Alyssa,,en,64.229.205.39,pmuraca@sympatico.ca,14453614,000000122261869,5,5,,5
307372,03-JAN-12,02-JAN-12,Alyssa,,en,64.229.205.39,pmuraca@sympatico.ca,14453616,000000122262026,5,5,All good,5
307373,03-JAN-12,02-JAN-12,Alyssa,,en,64.229.205.39,pmuraca@sympatico.ca,14453618,000000122261790,5,5,All good,5
307374,03-JAN-12,03-JAN-12,Juliio,,en,207.219.69.194,zomar@sympatico.ca,14457002,000000122280440,1,1,"Bring a technician over immediately to fix the problem Bell created instead of waiting until Jan 5, by which time I will have lost three critical days of work as I work from home.",2
307838,31-DEC-11,30-DEC-11,James,,en,70.29.246.108,maria19@sympatico.ca,14425842,000000122214388,5,5,James took care of all my problems and I don't think he could have done anything more than what he did.  ,5
307839,31-DEC-11,31-DEC-11,Ricardo,,en,69.157.118.208,moorw@sympatico.ca,14426760,000000122236551,5,5,,5
307840,31-DEC-11,30-DEC-11,Aroua,,fr,174.93.222.222,n_guimond@sympatico.ca,14426962,000000122225959,5,5,temps d attente ,4
307841,31-DEC-11,30-DEC-11,Souhaib,,fr,70.55.177.197,gilles031@sympatico.ca,14422524,000000122223019,5,5,,5
307842,31-DEC-11,30-DEC-11,Houssemeddine,,fr,174.92.69.202,grlanglois@bell.net,14422718,000000122213890,5,5,"tout a ete fais,avec une dame tres sympatique.merci.",5
307843,31-DEC-11,30-DEC-11,Henry,,en,174.89.178.14,rrunowski@sympatico.ca,14428562,000000122220210,5,4,Not really. Picked up the background from the previous call effectively.,5
307844,31-DEC-11,30-DEC-11,Farhana,,en,70.52.219.222,canudigit@bell.net,14419790,000000122235414,5,5,,4
307845,31-DEC-11,30-DEC-11,James,,en,69.158.19.196,glamb@sympatico.ca,14422576,000000122216355,5,5,Service rep was great and exceeded my expectations. I just hope that when my next bill comes in it is indeed as described by James. I often find hidden charges that were not explained. If that is the case I will be calling back.,3
307846,31-DEC-11,30-DEC-11,Tony,,en,76.64.162.72,david.hatfield@sympatico.ca,14420762,000000122217002,5,5,nothing,5
307847,31-DEC-11,26-DEC-11,Edward,,en,67.68.36.86,purr2@sympatico.ca,14369766,000000122136787,5,5,,5
307848,31-DEC-11,30-DEC-11,Salvador,,en,174.88.90.82,jeanlynne1@bell.net,14423636,000000122216746,3,3,"When I logged in to my email through
sympatico.ca, I did not recognize the
website.  It had obviously been changed and/or update.  It would have been nice if I had been advised as it tokk me a little while to go through it and I was in a hurry.",3
307849,31-DEC-11,30-DEC-11,Cathrine,,en,174.95.144.51,rfarrell_6@sympatico.ca,14428146,000000122234578,5,5,,4
307850,31-DEC-11,28-DEC-11,Abir,,fr,74.15.118.2,mounir_diallo@bell.net,14397772,000000122163000,5,5,bon service,5
307851,31-DEC-11,30-DEC-11,Wissem,,fr,70.29.255.251,lilly.gaudet@sympatico.ca,14425186,000000122229748,5,2,rien de plus,5
307852,31-DEC-11,30-DEC-11,Faten,,fr,174.88.225.49,micperusse@sympatico.ca,14426498,000000122214315,3,5,,3
307853,31-DEC-11,29-DEC-11,Hela,,fr,65.92.143.122,frisoti@sympatico.ca,14407648,000000122187748,3,2,"j,ai perdu le contacte avec lena elle aurait pu me rappeler on etait en cours de chargement j,ai rappele mais ce n,etait pas la meme personne  elle la 2ieme personne ne savait pas trop ou on etait rendu dans la demarche elle a tout repris depuis le debut la ca a semble correcte mais mon internette va pas bien je perd le contactepas de signalencore ou quand ca reviens ca dure pas",3
307854,31-DEC-11,30-DEC-11,Emmanuelle,,fr,70.53.241.139,toudjin@sympatico.ca,14430132,000000122223869,5,5,,5
307855,31-DEC-11,29-DEC-11,Fatma Sawcen,,fr,65.92.143.122,frisoti@sympatico.ca,14407650,000000122187775,3,2,"je sais pas pourquoi je perd lea connection a tout moment je vais peut-etre devoir rappele apres le jour de l,an la j,ai trop de chose avec le jour de l,an a faire je vais recommuniquer c,est probable a moins que ca se mettrait a aller mieux mon modem le signal clignote quand le vert du signal du modem ne vire pas a la couleur rouge ",3
307856,31-DEC-11,30-DEC-11,Joseph,,en,70.31.81.224,malibu2003@sympatico.ca,14425714,000000122222978,5,5,I was completely satisfied with Joseph and when he checked back to see if all well.,5
307857,31-DEC-11,30-DEC-11,Oscar,,en,174.93.166.236,robertmarkfabian@sympatico.ca,14428364,000000122231069,5,5,,5
307858,31-DEC-11,30-DEC-11,Philip,,en,70.49.83.129,mpam@sympatico.ca,14426792,000000122216216,5,5,Nothing as this was the best service received from Bell. I especially appreciated the follow-up call. Keep this type of service going. Happy New Year!,5
307859,31-DEC-11,30-DEC-11,Henda,,fr,184.145.191.135,boulboul@sympatico.ca,14419518,000000122214362,4,4,,5
307860,31-DEC-11,28-DEC-11,David,,en,69.156.97.153,tucksterr@bell.net,14401718,000000122168956,1,3,"Bell continues to dissapoint with every interaction.  In this case billing for a service that was not rendered and leaving it to the customer to justify why they should not be charged??? Only in Bell's Bizzaro world!!!  Bell needs to wake up, before all its customers walk away in disgust.  Shame, shame, shame...   ",1
307861,30-DEC-11,27-DEC-11,Armando,,en,184.146.152.233,suewoo@sympatico.ca,14385424,000000122139222,4,4,"The service rep was 90 minutes late and even tho he phoned to say he was on his way, I would have appreciated hearing from him within the time period he was supposed to be here.",5
307862,30-DEC-11,28-DEC-11,Salvador,,en,70.31.65.49,adicris@sympatico.ca,14387378,000000122162591,5,,,2
307863,30-DEC-11,28-DEC-11,Sajid,,en,184.147.57.91,smnkmorrison@sympatico.ca,14400702,000000122185247,5,5,,5
307864,30-DEC-11,29-DEC-11,Nabil,,fr,184.145.179.147,andred@sympatico.ca,14403505,000000122212426,2,1,,3
307865,30-DEC-11,23-DEC-11,Kumar,,en,70.49.158.250,rough.w@sympatico.ca,14346604,000000122101524,5,5,???,4
307866,30-DEC-11,05-DEC-11,Joelle,,en,184.147.228.154,maurice.lacroix2@sympatico.ca,14211134,000000121685732,3,4,"put service people back on the street
they can resolve the problem in 5 min. not 9 hrs on the phone",3
307867,31-DEC-11,29-DEC-11,Aqeel,,en,70.27.135.216,ron.gain@sympatico.ca,14415104,000000122194437,2,1,"we got discounted from chat, and the tech did not reconnect.  She did not seem to understand the issue. The issue was not resolved.  ",2
307868,31-DEC-11,30-DEC-11,April,,en,74.12.238.214,Manshanden@sympatico.ca,14418018,000000122231557,4,4,"internet number does not work for alberta. pain in the ass to find, transfered me 4 times, long waits on hold till sombody answered",3
307869,31-DEC-11,30-DEC-11,Cara,,en,174.91.74.51,rnorthcote@sympatico.ca,14428306,000000122225737,1,2,45 minutes on hold! Fixing this a start. Indian based customer service not working...,1
307870,31-DEC-11,30-DEC-11,Will,,en,174.92.107.235,dorothy.hopson@sympatico.ca,14421312,000000122229651,5,5,NOT A THING!,5
307871,31-DEC-11,04-DEC-11,Khalil,,en,64.231.250.251,malcolm.graham@sympatico.ca,14202734,000000121674332,2,3,Had a more knowledable person responding to my need,2
307872,31-DEC-11,30-DEC-11,Zied,,fr,70.30.179.207,anetran@sympatico.ca,14418670,000000122233299,4,5,,5
307873,31-DEC-11,29-DEC-11,Diana,,en,184.144.18.89,dhansen55@sympatico.ca,14406454,000000122200506,4,5,"No comment until changes have been activated, thank you.",4
307874,31-DEC-11,30-DEC-11,Pedro,,en,70.27.16.78,david.lott@sympatico.ca,14420768,000000122228743,5,5,Nothing,5
307875,31-DEC-11,28-DEC-11,Kota,,en,69.158.142.59,aroszel@sympatico.ca,14388026,000000122165185,5,5,"I feel the problem was solved very quickly due to the Christmas Holidays
as I was not going to use the computer
until the following week.",5
307876,31-DEC-11,30-DEC-11,Hanen,,fr,174.95.122.180,colette.lavigne@sympatico.ca,14420388,000000122225272,3,4,,
307877,31-DEC-11,30-DEC-11,Rolando,,en,184.146.110.148,hteitelman@bell.net,14423090,000000122223808,5,5,Less of a waiting period before a customer service person could answer.,5
308392,30-DEC-11,27-DEC-11,Thomas,,en,174.95.60.211,kseidl@sympatico.ca,14380256,000000122153536,4,4,"everything was good
",4
308393,30-DEC-11,29-DEC-11,Amany,,fr,184.144.146.239,francedm1@bell.net,14407528,000000122198158,4,4,J'ai téléphoné 2 fois pour la même chose.,3
308394,31-DEC-11,29-DEC-11,Danielle,,en,70.29.83.90,liberataantao@bell.net,14411176,000000122188907,1,1,"I'VE BEEN FAITHFULLY PRAISING BELL, FOR OVER 10 YEARS PLUS, BUT OF RECENT YOUR CUSTOMER SERVICE HAS BEEN BELOW PAR, I WAS CONSTANTLY REMINDED THAT THERE ARE NO PROMOTIONS, AT THE MOMENT, TO ANY DISCOUNTS TO MY BILL, I CAUTIONED YOUR AGENT OF OTHER PROVIDERS WHO ARE OFFERING BETTER RATES, AND FASTER INTERNET SERVICES, BUT I GUESS SHE WAS MISSING HER SMOKE OR COFFEE BREAK  ",1
308395,31-DEC-11,30-DEC-11,David,,en,70.54.21.114,anne.perry@sympatico.ca,14418744,000000122227047,5,5,,4
308396,31-DEC-11,29-DEC-11,Samia,,fr,174.88.58.108,mariomaio@sympatico.ca,14412062,000000122189944,5,5,ne pas me charger  pour le modem internet sans raison. j'hai  votre facon de faire,3
308397,31-DEC-11,30-DEC-11,Rashika,,en,70.50.107.119,fletch3207@bell.net,14422052,000000122215431,5,5,,5
308398,31-DEC-11,30-DEC-11,Pascal,,en,74.15.243.16,rocogo@sympatico.ca,14428400,000000122228064,5,5,Nothing - Pascal went beyond what I expected.,5
308399,31-DEC-11,29-DEC-11,Med Wacef,,fr,69.159.109.237,jp.leblanc@sympatico.ca,14410106,000000122202588,2,2,Tenir compte de l'expérience des gens qui appelle concernant un problème surtout quand le client à de l'expérience en électronique.,3
308400,31-DEC-11,30-DEC-11,Preethi,,en,69.157.64.216,bernie.lemieux@sympatico.ca,14419282,000000122234819,5,4,Nothing,5
308401,31-DEC-11,30-DEC-11,Cristobal,,en,69.157.64.216,bernie.lemieux@sympatico.ca,14419284,000000122234955,5,5,Nothing,5
308402,31-DEC-11,20-DEC-11,Laddavanh,,en,174.92.48.240,bcupello@sympatico.ca,14305982,000000122011969,2,3,"Too many errors, don't know where to begin...this day I had to call 5 times to get a single issue resoleved...extremely discouraged...
",3
308403,31-DEC-11,30-DEC-11,Jaime,,en,76.66.127.8,marilynn.rome@sympatico.ca,14425928,000000122225405,5,5,nothing,5
308404,31-DEC-11,30-DEC-11,Soumaya,,fr,70.52.39.206,noel-gauthier@bell.net,14427132,000000122216389,5,4,Prendre moins de temps a répondre,3
308405,31-DEC-11,30-DEC-11,Rudys,,en,174.88.90.208,lpoyser@sympatico.ca,14425436,000000122227665,4,3,"Rudys was very helpful however the service call is scheduled for today (this is the second time it's been scheduled but I've been told different stories - about needing special machinery to dig and replace my wires - or that it may be an internal problem (from one of the field men) so although Rudys help was excellent, my problem is only supposed to be fixed this afternoon.",3
308406,31-DEC-11,30-DEC-11,Pamela,,en,70.30.55.136,kaktusstudio@sympatico.ca,14424334,000000122215512,4,4,"Pamela was efficient and very capable. The only minor thing, and I do mean MINOR, is that she could have been a tad more friendly/personable.",4
308407,31-DEC-11,30-DEC-11,David,,en,174.91.53.167,tefejes@sympatico.ca,14429830,000000122214658,5,5,,5
308408,31-DEC-11,30-DEC-11,Gopi,,en,174.91.53.167,tefejes@sympatico.ca,14429832,000000122213741,5,5,,5
308409,31-DEC-11,30-DEC-11,Khaled,,fr,174.93.234.130,filjp@bell.net,14422010,000000122233327,5,5,la qualité sonore est défiente beaucoup de misère à comprendre au téléphone,5
308410,31-DEC-11,30-DEC-11,Ibrahim,,fr,174.93.234.130,filjp@bell.net,14422008,000000122223916,5,5,changer rien tous est bien,5
308411,31-DEC-11,30-DEC-11,Samia,,en,24.157.173.52,l.robert04@sympatico.ca,14424864,000000122226681,5,5,"I was reporting my problem by telephone and was asked very politely to wait on several occasions because my problem was complicated.  During the last wait, the line went dead and I could not reach the person again.  However, my problem was resolved and the individual I dealt with was extremely helpful and courteous. ",5
308412,31-DEC-11,30-DEC-11,Krishnan,,en,70.54.89.250,reckert@sympatico.ca,14428078,000000122225184,4,4,"while on hold waiting for a support technician, indicate how long the wait time is expected to be.",4
308413,31-DEC-11,27-DEC-11,Mathew,,en,69.159.12.21,mike.land@sympatico.ca,14382018,000000122153105,4,4,I was cut off from your first customer service rep.  I was surprised that I didn't get a call back since he had my phone number.  I had to call in again.  The second customer service rep was very hepful and answered all my questions.  ,3
308414,31-DEC-11,29-DEC-11,Kanni,,en,184.146.153.47,mulley3@bell.net,14413086,000000122202111,4,4,enerything was fine,4
308415,31-DEC-11,30-DEC-11,Ashley,,en,69.158.33.44,basimpson@sympatico.ca,14419140,000000122224047,5,5,The waiting time tooo long to reach a representative.  The first time I called I was on hold for over 1 hour and still did not get to speak to anyone and hung up.,5
308416,31-DEC-11,30-DEC-11,Jean,,en,184.146.125.48,lvaira@bell.net,14425516,000000122234995,5,5,"nothing really, Jean was very pleasant and helpful",5
308417,31-DEC-11,30-DEC-11,Jessica,,en,184.147.177.228,rbrueckner@sympatico.ca,14428018,000000122231070,2,1,"First call was dropped, had to call back and wait another long wait to get through.",3
308418,31-DEC-11,28-DEC-11,Andrew,,en,74.12.250.32,paulloisvan@sympatico.ca,14398544,000000122162627,5,5,nothing,5
308419,31-DEC-11,29-DEC-11,Abdul,,en,184.147.43.42,neil.chatten@sympatico.ca,14413188,000000122210996,4,4,We lost touch will in contact due to phone hang up.  That could be better.,4
308420,31-DEC-11,30-DEC-11,Johanna,,en,76.69.104.121,chris.glodowski@sympatico.ca,14420138,000000122221286,4,3,The customer rep helped me with inquiry about my Internet service but had to pass me along to deal with a question about my home phone service.  i gave up on waiting for a rep regarding the latter.  ,3
308421,31-DEC-11,30-DEC-11,Sofien,,fr,70.55.113.222,marj.clau@sympatico.ca,14425950,000000122222800,5,5,rien,5
308422,31-DEC-11,30-DEC-11,Florence,,en,70.48.49.197,ostiles@sympatico.ca,14427294,000000122220410,5,5,,5
308423,31-DEC-11,30-DEC-11,Neila,,fr,70.55.121.48,rejt@sympatico.ca,14428104,000000122216120,5,5,,5
308424,31-DEC-11,30-DEC-11,David,,en,174.92.48.82,jpalberts@sympatico.ca,14424120,000000122229410,5,5,nothing,5
308425,31-DEC-11,24-DEC-11,Hugo,,en,65.93.90.236,c.gagnier@sympatico.ca,14349708,000000122110842,5,5,,5
308426,31-DEC-11,30-DEC-11,Ritwik,,en,174.94.66.211,kees.van.schalkwijk@sympatico.ca,14424506,000000122225911,4,4,"We forgot to address one last little item (re Personal Vault), but that was as much my mistake. I should have mentioned it again at theend of our session. Thanks for the help though. Very pleasant.",4
308427,31-DEC-11,30-DEC-11,Oliver,,en,205.206.10.188,david.poolman@sympatico.ca,14420770,000000122230606,5,4,,5
308428,31-DEC-11,30-DEC-11,Denice,,en,174.94.28.51,barry.needham011@sympatico.ca,14419120,000000122225046,5,5,,5
308429,31-DEC-11,30-DEC-11,Imran,,en,70.27.73.128,judithmills@sympatico.ca,14424196,000000122216859,5,5,,5
308430,30-DEC-11,28-DEC-11,Susan,,en,70.31.65.49,adicris@sympatico.ca,14387380,000000122163709,5,2,,2
308903,01-JAN-12,31-DEC-11,Imen,,fr,174.95.242.3,dodo5@sympatico.ca,14432942,000000122237098,3,,"Les plusieurs options m'ont bien été expliquées. Cependant, à la fin de l'appel j,ai demandé un dédommagement monnétaire pour mon service internet de décembre que je n'ai pas pu accéder à 50% du temps...Mon internet a toujours bien fonctionné auparavant et mon ordinateur est entrès bon état. J'ai été transféré au Superviseur, le temps d'attente a été considérable et qui fut une boite vocale et un numéro bidon. C'était donc impossible de laisser un message et j'ai  dû raccrocher et à l'heure actuelle je n'ai pas d'idée du service que je recevrai et si un technicien viendra chez-moi pour installer un modem soit disant plus performant...Je ne suis pas impressionné. Mon appel a été d'une durée de plus de 4 heures. Pour cette raison, si je n'obtiens pas satisfaction bientôt, je n'hésiterai pas à changer de compagnie de téléphonie. ",1
308904,01-JAN-12,30-DEC-11,Claudia,,en,69.157.38.168,w.thrasher@sympatico.ca,14430456,000000122228110,4,3,,4
308905,01-JAN-12,30-DEC-11,Gilbert,,en,69.157.38.168,w.thrasher@sympatico.ca,14430458,000000122234463,4,4,Not much,4
308906,01-JAN-12,31-DEC-11,Mohamed,,fr,65.93.153.34,bahl98@sympatico.ca,14419062,000000122236379,4,4,,4
308907,01-JAN-12,30-DEC-11,Klai,,fr,70.24.176.71,charline.daudelin@sympatico.ca,14420046,000000122232228,4,5,,4
308908,01-JAN-12,31-DEC-11,Darwin,,en,76.64.118.158,reycraft@sympatico.ca,14437027,000000122241545,5,5,Can't think of a thing.,5
308909,01-JAN-12,26-DEC-11,Alex,,en,174.94.25.222,bobcann@sympatico.ca,14362692,000000122137788,5,5,nothing he was amazing!!,5
308910,01-JAN-12,31-DEC-11,Nizar,,fr,69.157.135.49,yves.samson3@sympatico.ca,14438592,000000122245628,5,5,tout est ok dans tout,5
308911,01-JAN-12,28-DEC-11,Xenia,,en,184.147.193.6,richard.batty@sympatico.ca,14399384,000000122182879,1,1,I had a common  problem with Bell 2wire standard setup.  I could identify the nature of the problem with 5 minutes of Google searching.  Cust. Care did not understand what I have done to trouble shoot the problem.  To resolve the problem I have stop using the router function of the 2wire router.  So I am now paying for support that I now can not get.,3
308912,01-JAN-12,31-DEC-11,Julio,,en,184.148.177.228,pcourteau@sympatico.ca,14436598,000000122242801,4,3,The problem seems to be with the external cabling or signal.  So there was limited possibility for the rep to fix the issue.,4
308913,01-JAN-12,30-DEC-11,Michael,,en,65.93.165.201,rubyboyd@bell.net,14428590,000000122225494,3,4,,5
308914,01-JAN-12,31-DEC-11,Chenrup,,en,70.49.178.181,joanne.cantor@sympatico.ca,14434510,000000122242311,4,5,,4
308915,01-JAN-12,31-DEC-11,Jamel,,fr,67.68.59.6,monire@sympatico.ca,14436096,000000122239723,5,5,Le temps d'attente est un peu long.,5
308916,01-JAN-12,31-DEC-11,Dilli,,en,74.14.98.112,judita_1@sympatico.ca,14434704,000000122249012,5,5,"Mr.DILLI was very helpful and amazingly 
patient with me(grandmother).
My special THANKS to Mr.DILLI.

Happy NEW YEAR to You and Your
Families !!!  :)",5
308917,01-JAN-12,31-DEC-11,Christine,,en,184.145.5.225,pattycakes2@bell.net,14436566,000000122242204,5,5,"You need more agents like Kristen,she was very helpful and I could understand her!!!
ID#XZ759",5
308918,01-JAN-12,28-SEP-11,Abdelalim,,fr,74.15.125.234,chafika06@bell.net,13427478,000000120197180,5,5,plus d'information,3
308919,01-JAN-12,31-DEC-11,Eddy,,en,70.50.198.86,cathydemeda@sympatico.ca,14432186,000000122243528,5,5,Nothing,5
308920,01-JAN-12,27-DEC-11,Ashfaq,,en,65.94.135.165,bberlyn@sympatico.ca,14373800,000000122158681,5,5,Nothing----- the technician was very helpful and knowledgeable and courteous,5
308921,01-JAN-12,31-DEC-11,Chirine,,fr,76.65.100.162,leblancl@sympatico.ca,14435168,000000122240500,5,5,"faire comme la personne qui m'a répondu  vérifier si mon modem était bien recu chez vous avant de m'envoyer une 2e demande de retour de modem 
",4
308922,01-JAN-12,31-DEC-11,Mindy,,en,70.27.124.222,popoola@sympatico.ca,14436758,000000122247686,5,5,"Her patience, professionalism and eagerness to resolve issue",5
308923,01-JAN-12,31-DEC-11,Ayoub,,fr,70.52.100.46,jeanmarc999@sympatico.ca,14434352,000000122244631,4,4,,5
308924,01-JAN-12,28-DEC-11,Tyler,,en,70.54.103.202,ikowaliw@bell.net,14393248,000000122180160,5,5,"You need more people like Tyler
",5
308925,01-JAN-12,31-DEC-11,Kathy,,en,70.27.98.144,p_muysson@bell.net,14436484,000000122247599,5,5,"I can not think a single aspect of the help that I received that may be improved...thank you
sincerely..Paul Muysson

",5
308926,01-JAN-12,30-DEC-11,Omar,,en,74.12.119.26,richg@sympatico.ca,14428211,000000122227447,3,3,"It was a bad day for me to call, your people seemed harried and impatient",4
308927,01-JAN-12,30-DEC-11,Ajay,,en,70.26.136.248,bj.nugent@sympatico.ca,14419398,000000122227725,5,5,,5
308928,01-JAN-12,30-DEC-11,Thorat,,en,70.26.136.248,bj.nugent@sympatico.ca,14419400,000000122233016,5,5,,5
308929,01-JAN-12,31-DEC-11,Nikitha,,en,174.91.83.38,jo.malvill@sympatico.ca,14434500,000000122239562,5,5,Nothing,5
308930,01-JAN-12,31-DEC-11,Bernard,,en,74.14.130.246,kbush@bell.net,14434846,000000122237305,2,3,"admit the problem wasnt at my end...wifi was down they had me change settings..which really didnt change so that wasnt the problem. Still not sure why everything was messed up. Our phone lines were put in in the fifties and are CRAP,when it rains our internet and phone is sporatic.It wasnt the person i was talking to problem they just do as they are told. If the ones on the phone spoke english it would be easier to understand,half the conversation is ""pardon"". Eventually i had a computer ""chat"" so was able to type..was easier. 
",3
308931,01-JAN-12,31-DEC-11,Porushotham,,en,74.15.62.109,mgchin@sympatico.ca,14435896,000000122241355,4,4,,4
308932,01-JAN-12,31-DEC-11,Rahali,,fr,70.24.237.206,mivil.cote@sympatico.ca,14436024,000000122241901,5,3,J'étais en communication avec votre représentant pour me connexter a internet sans fils pour mon portable. J'ai interrompu la discution pour manque de temps. Je vais vous contactez ultérieurement pour compléter le travail.,5
308933,01-JAN-12,31-DEC-11,Karingula,,en,65.95.21.90,jandproberts@bell.net,14434224,000000122240182,4,4,nothing,4
308934,01-JAN-12,31-DEC-11,Ivette,,en,174.95.213.207,pburden@sympatico.ca,14436596,000000122239223,5,5,"Diconnected twice, the 2nd agent called me back and I appreciated that.",5
308935,01-JAN-12,30-DEC-11,Rajni,,en,70.52.231.97,phillip.crane021@sympatico.ca,14427684,000000122222871,5,5,,5
308936,01-JAN-12,31-DEC-11,Oscar,,en,76.65.25.131,ektarczy@sympatico.ca,14433130,000000122247156,5,4,,5
308937,01-JAN-12,31-DEC-11,Cesar,,en,70.26.16.80,randy.sharp@sympatico.ca,14436920,000000122248610,4,5,"When Bell reset my email password, they sent me an email telling me my new password, but of course I couldn't log into my email account to see that email, because the password had changed.",4
307375,30-DEC-11,28-DEC-11,Jose,,en,64.228.82.200,thomkal@sympatico.ca,14401450,000000122178601,5,5,To not have had the problem at all...but both times I had to ask for help the technicians were thorough and pleasant,5
307376,30-DEC-11,29-DEC-11,Jason,,fr,69.156.61.73,francisdesrosiers@sympatico.ca,14407548,000000122194084,4,4,Votre politique de prix est très ambiguë et source d'insatisfaction.  Vous facturez des prix bien au dessus de la concurrence et par la suite vous accordez des crédits à la pièce sur demande du client.  Vos clients n'ont pas toujours le temps de passer 30 et parfois 60 minutes à expliquer leur insatisfaction et attente.  ,1
307377,30-DEC-11,29-DEC-11,Catherine,,en,70.30.33.67,miniblades@sympatico.ca,14412770,000000122189998,5,5,,5
307378,30-DEC-11,29-DEC-11,Daniella,,en,174.89.179.194,bayin@sympatico.ca,14404056,000000122199894,4,4,more humor and warmth would have been nice. Also clearer in explaining to a techno luddite why you have to be routed to hotmail to get  sympatico email from away,4
307379,30-DEC-11,29-DEC-11,Nedra,,fr,76.71.225.82,connex-son@sympatico.ca,14405622,000000122197823,5,5,,5
307380,30-DEC-11,28-DEC-11,Ameer,,en,184.147.35.60,rolyla@sympatico.ca,14399696,000000122179402,5,5,,5
307381,30-DEC-11,29-DEC-11,Ibtissem,,fr,184.145.254.230,normir570@bell.net,14413416,000000122196353,4,4,travail devait être fait et cela a étéfait .Aujourd'hui tout fonctionne. Merci,5
307382,30-DEC-11,29-DEC-11,Justin,,en,76.68.129.12,ronwturner@bell.net,14415144,000000122199903,5,5,,5
307383,30-DEC-11,27-DEC-11,Latisha,,en,206.172.223.85,ronsyl1@sympatico.ca,14384310,000000122148125,5,5,,5
307384,30-DEC-11,29-DEC-11,June,,en,174.91.113.228,alextom.prod@sympatico.ca,14403330,000000122197006,2,1,We are having incredible problems with Bell.  We have a problem with our phone lines and it has not been resolved.  Plus when people come out they don't come between the recommended times and therefore no one is home.  Discussions over the phone are not being handled properly - noted in our file - and then we're being billed for things we either didn't want or were told we weren't being charged for.  We are very unhappy and are looking at switching to Rogers.,1
307385,30-DEC-11,29-DEC-11,Padala,,en,69.156.99.215,murrayandjudith@sympatico.ca,14413106,000000122189096,5,5,All was great  and service problem was quickly resolved.,5
307386,30-DEC-11,28-DEC-11,Lorie,,en,184.147.1.245,katmando@sympatico.ca,14394944,000000122182591,5,5,"I'm at a loss as to why I was signed up for PC Care in the first place.  My last contact with Bell before this was to get help with changing the password for My Bell and downgrading my internet Fibe plan, and was conducted via remote access and typing on the Net, ie nothing was done over the phone with voices.  At no time was signing up for PC Care mentioned, although it might have been snuck in somewhere in the volumes of text that was sent my way during the downgrading of my Net plan while we ""conversed"" over the Net in a dialogue box.  

I feel what happened was the same as how Rogers used to operate with reverse billing, ie the company makes you cancel what you don't want.  I have to say though, sending an email to tell me I now had PC Care made all the difference as I was notified before the fact, and able to correct it on the phone with Laurie.  Had this gone on my bill without me knowing, it would have prompted a very upset customer calling 310-SURF.  As it was, I still had to waste my time fixing the issue.  :(",4
307387,30-DEC-11,29-DEC-11,Ashwini,,en,76.64.141.181,h.oliver@sympatico.ca,14408420,000000122210374,5,5,nothing,5
307388,30-DEC-11,29-DEC-11,Mohamed,,fr,70.51.6.155,carolle.dumas@sympatico.ca,14404972,000000122199250,4,5,,5
307389,30-DEC-11,29-DEC-11,Abderrahmen,,fr,70.49.76.15,pierre_063@sympatico.ca,14414048,000000122196519,5,5,,5
307390,30-DEC-11,29-DEC-11,Juan Carlos,,en,67.71.21.86,rldeschamps@sympatico.ca,14414884,000000122196647,4,4,,4
307391,30-DEC-11,26-DEC-11,Elsy,,en,70.53.211.110,mnfitmp79@bell.net,14368784,000000122127404,5,4,SINCE I DO NOT HAVE KEEN EYESIGHT I WOULD APPRECIATE A LARGER TYPEFACE IN A DARK INK. YOUR SERVICE OTHERWISE IS COMMENDABLE. THANK YOU   ,5
307392,30-DEC-11,29-DEC-11,Gloria,,en,70.55.0.147,doris.emerson@sympatico.ca,14406720,000000122210311,1,1,,1
307393,30-DEC-11,29-DEC-11,Padala,,en,76.64.205.109,m.hitchcock@sympatico.ca,14411672,000000122197655,5,5,not a thing,5
307394,30-DEC-11,23-DEC-11,Kira,,en,184.147.212.72,keaseym@sympatico.ca,14343070,000000122097877,1,1,been honest,2
307395,30-DEC-11,28-DEC-11,Gilberto Jose,,en,70.50.98.42,kbear@sympatico.ca,14394964,000000122176091,4,4,,4
307396,30-DEC-11,29-DEC-11,Jordan,,en,70.53.231.139,paul_rosen@sympatico.ca,14413822,000000122203755,4,4,"Long and multiple waits on hold.
Took over an hour to modify Internet service.",4
307397,30-DEC-11,29-DEC-11,Alejandro,,en,184.148.151.223,doug.harron@sympatico.ca,14406750,000000122212130,5,5,,4
307398,30-DEC-11,28-DEC-11,Tim,,fr,65.93.54.215,msylvain@sympatico.ca,14397848,000000122171430,4,4,,4
307399,30-DEC-11,29-DEC-11,Shawn,,en,184.147.59.139,domenic.amato@bell.net,14406666,000000122204255,4,4,NONE.,5
307400,30-DEC-11,28-DEC-11,Yosimar,,en,174.93.40.236,bertcosman@sympatico.ca,14388502,000000122164301,5,4,,5
307401,30-DEC-11,29-DEC-11,Nikitha,,en,74.15.55.211,pswca@sympatico.ca,14414256,000000122187861,3,4,"Find someone who better understands Canadian English - there was some trouble getting the agent to understand the problem, due to language.",3
307402,30-DEC-11,29-DEC-11,Sowjanya,,en,70.26.118.65,judy.gay@bell.net,14410234,000000122204101,5,5,,5
307403,30-DEC-11,29-DEC-11,Cindy,,en,74.15.32.7,macorn@sympatico.ca,14411745,000000122197502,1,1,Resolve and expedite resolution,1
307404,30-DEC-11,28-DEC-11,Makram,,fr,174.89.253.50,marie-lise.fournier@sympatico.ca,14396690,000000122176688,5,5,rien de plus,4
307405,30-DEC-11,29-DEC-11,Diego,,en,67.71.125.210,suttiekc@sympatico.ca,14416456,000000122201843,5,5,well....you could bring high speed internet to my area!,
307406,30-DEC-11,28-DEC-11,Sinu,,en,70.24.181.127,radustefan@sympatico.ca,14399090,000000122184489,4,5,"Maybe a clearer phone conversation. The line wasn't that clear, but was acceptable.",5
307407,30-DEC-11,29-DEC-11,Sarah,,en,174.92.90.202,katey_7@sympatico.ca,14410462,000000122210653,5,5,Great service,5
307408,30-DEC-11,29-DEC-11,Charles,,fr,76.69.184.203,luisapug@sympatico.ca,14411552,000000122204226,5,5,,5
307409,30-DEC-11,29-DEC-11,Ronda,,en,70.26.99.23,snodgrass.manson@sympatico.ca,14416046,000000122208902,3,3,"Be clearer in speaking, give information rather than having to be asked for it.  It feels as though information is being withheld and a fair deal isn't really what we will get.  The second person was a bit more forthcoming but I still don't know for sure what things will cost and if my internet needs will be met.  I will have to wait and see.",3
307410,31-DEC-11,28-DEC-11,Nes,,en,174.95.13.209,efloo@sympatico.ca,14391298,000000122170761,5,5,no complaints re the way the call was handled by Ness  ,5
307411,31-DEC-11,29-DEC-11,Krishidhar,,en,174.89.18.80,anthony.ward044@sympatico.ca,14403676,000000122209841,5,5,,3
307412,31-DEC-11,29-DEC-11,Melvin,,en,76.64.161.220,cdc342@bell.net,14405090,000000122204565,5,5,,5
307878,31-DEC-11,30-DEC-11,Padala,,en,65.92.73.31,horbal@sympatico.ca,14423054,000000122223105,5,5,Better phone connection.  Sometimes it was hard to hear Padala.,5
307879,31-DEC-11,30-DEC-11,Ever,,en,67.70.87.37,chiassonm@sympatico.ca,14420106,000000122215170,5,4,"U could have let me know I was paying for unlimited Internet when I was actually never using more than 5 gigs. I felt ripped off, even with the partial month credit offered, only after I requested it.",3
307880,31-DEC-11,29-DEC-11,Melvin,,en,65.92.15.143,jmmay@sympatico.ca,14409832,000000122194427,5,5,,5
307881,31-DEC-11,30-DEC-11,Moises,,en,70.27.2.44,patrick_dunne@sympatico.ca,14427440,000000122224578,5,5,,4
307882,31-DEC-11,30-DEC-11,Andrea,,en,69.159.21.43,veroco@sympatico.ca,14430340,000000122228568,5,5,,5
307883,31-DEC-11,31-DEC-11,Martina,,en,69.158.24.171,michael.white@sympatico.ca,14426386,000000122236584,5,4,,5
307884,31-DEC-11,29-DEC-11,William,,en,69.157.122.146,kevinfridy@bell.net,14410618,000000122206245,5,5,All was good ,5
307885,31-DEC-11,30-DEC-11,Kat,,en,67.68.148.40,yellowrose0504@bell.net,14430752,000000122225884,1,1,imporrove service for free,1
307886,31-DEC-11,28-DEC-11,Ryadh,,fr,70.49.55.193,ncycheng@sympatico.ca,14397974,000000122173935,5,5,n/a,4
307887,31-DEC-11,30-DEC-11,Edward,,en,184.148.181.158,db_kidd@sympatico.ca,14420814,000000122223630,4,2,The wireless internet(high speed) and did not work once I tried started it up again after shut down. My contact with Bell on December 31st it was very difficult to hear.Agentleman came on the line it very quickly was back in service.,5
307888,31-DEC-11,29-DEC-11,Luis,,en,174.88.6.22,klmayer@bell.net,14410754,000000122210579,4,3,,4
307889,31-DEC-11,30-DEC-11,Gregory,,en,76.68.132.173,kviner@sympatico.ca,14424824,000000122236168,5,4,"Nothing to improve the service at all; I didn't know modem would require resetting if not used for a week.  Nice to know this stuff in advance.   ",4
307890,31-DEC-11,30-DEC-11,Adel,,fr,76.64.90.127,patrice.rocheleau@sympatico.ca,14427406,000000122224861,4,4,"Annuler les frais exigés, mais pour si peu, c,est pas la fin du monde.",3
307891,31-DEC-11,29-DEC-11,Lee,,en,174.88.6.22,klmayer@bell.net,14410756,000000122208350,4,3,,4
307892,31-DEC-11,30-DEC-11,Emely,,en,70.29.71.72,gailandjoe@sympatico.ca,14422276,000000122214856,4,4,,3
307893,31-DEC-11,30-DEC-11,Eliena,,en,184.147.211.81,don.colborne@sympatico.ca,14421262,000000122235433,5,5,,5
307894,31-DEC-11,20-DEC-11,Rowena,,en,174.91.111.191,alexks@sympatico.ca,14305706,000000122008745,2,4,,2
307895,31-DEC-11,30-DEC-11,Fourat,,fr,69.156.67.182,bertsav@sympatico.ca,14419296,000000122223993,5,5,,3
307896,31-DEC-11,29-DEC-11,Bismiya,,en,50.100.50.10,frieday@sympatico.ca,14407638,000000122188334,3,2,"There was a communications problem and I'm not sure the technician understood the problem, because I have more problems now than before I started.  
frieday@sympatico.ca is not receiving any email now, and is still getting duplicate messages meant for me, which is the problem to be solved.  bpfrieday@sympatico.ca is getting very few, and I mean few, messages at all. To answere the next question, I have been a strong Bell supporter and would have recommended it to everyone, I'm a little hesitant at this time.  The survey went to my husbands address and not mine bpfrieday@sympatico.ca",
307897,31-DEC-11,30-DEC-11,Estephania,,en,174.95.67.244,connie.speir@sympatico.ca,14420420,000000122228968,5,5,Nothing,5
307898,31-DEC-11,29-DEC-11,Eric,,fr,70.81.91.185,jacdrolet@bell.net,14409074,000000122196018,5,3,,5
307899,31-DEC-11,29-DEC-11,Amine,,fr,70.30.186.242,bcssvr@sympatico.ca,14404098,000000122192764,5,5,"le problème a été reglé,mais c'était un credit que j'aurais du avoir sans avoir à vérifier.C'était supposé se faire automatiquement lors de mon dernier appel.Heureusement j'avais le numéro de l'agent et le numéro de dossier.Ce sont ces problèmes de facturation qui irritent les clients comme moi.Je devais avoir un crédit qui annulait la facture du mois suivant donc je ne me suis pas préocuppé de la facture.Ce mois ci je reçois une facture en double comme si je n'avais pas payé mon  dernier compte.Jespère ne pas avoir de tache à mon dossier.

Merci de me lire 

Bruno Mathieu",4
307900,31-DEC-11,30-DEC-11,Zied,,fr,76.65.76.250,suzanne.deslandes@bell.net,14429622,000000122223491,5,4,,5
307901,31-DEC-11,30-DEC-11,Justine,,en,184.148.241.151,mariol_073@sympatico.ca,14425942,000000122218232,5,5,great job,5
307902,30-DEC-11,29-DEC-11,Guylaine,,en,174.88.56.37,r.chevrier@sympatico.ca,14414322,000000122191082,2,,"Your decurity download crashed my compurter completely. I had to give you control to reset the whole mess and after over 3 hours of screwing around in it, your tech just left me in limbo and walked away without any explanation fix, suggestion or what not and simply did not sign off. I had to figure out everything out on my own. The next day, when I called Bell and the telephone tech to whom I permitted access, he resolved all my problems in a jiffy ... So much for the left hand having no idea what the right hand is up to ... NOW, WHY DOES IT ALWAYS TAKE REPEATED CALLS TO RESOLVE THE INTERNET PROBLEMS CREATED BY BELL SYMPATICO?",2
307903,30-DEC-11,29-DEC-11,Elijah,,en,70.30.204.146,dcerone1@sympatico.ca,14406230,000000122203715,5,5,erything was great.,5
307904,30-DEC-11,29-DEC-11,Joan,,en,174.92.123.249,gbiggin@sympatico.ca,14407868,000000122206153,5,4,nothing,4
307905,30-DEC-11,29-DEC-11,Dilip,,en,70.27.133.191,james.barrie@sympatico.ca,14409172,000000122198164,5,5,Nothing,5
307906,30-DEC-11,29-DEC-11,Jay,,en,184.147.15.60,cathmars@sympatico.ca,14405026,000000122189948,4,2,The issue is not resolved but Jay went through the steps and gave an option - however am experiencing the same trouble again today.,4
307907,30-DEC-11,29-DEC-11,Oscar,,en,70.50.178.48,bjohallarn@sympatico.ca,14404364,000000122207518,2,1,Cut down on wait time for representattive. I waited for 45 minutes.,3
307908,30-DEC-11,19-DEC-11,Jose,,en,74.14.40.228,whazzup69@sympatico.ca,14305172,000000121992260,4,4,"nothing on this inquiry as jose was very thorough in his explanation, picked up right away on the age of old modem. Said new modem would arrive on the 21st actually arrived 20th.",4
307909,30-DEC-11,29-DEC-11,Benjamin,,en,65.95.26.224,dsbronizewski@sympatico.ca,14406826,000000122190604,5,5,"Just to tell me that I needed to change my  internet id and password as soon as you folks did so that I could still use the internet with m old modem.
The operator (Gale, I think????) that I spoke to initially was pleasant and a delight to talk with also.  She should be commended for her customer service also.",5
307910,30-DEC-11,28-DEC-11,Mouna,,en,184.147.57.91,smnkmorrison@sympatico.ca,14400700,000000122184414,5,5,,5
307911,30-DEC-11,29-DEC-11,Marcos,,en,65.92.49.48,ftyle@sympatico.ca,14407668,000000122189301,5,4,,4
307912,30-DEC-11,28-DEC-11,Alex,,en,69.158.94.113,fredhopley@sympatico.ca,14391932,000000122177418,5,5,It took a very long time to reach the technical representative. Approximately 10 to 15 minutes on hold waiting for live response.,4
307913,30-DEC-11,29-DEC-11,Gabin,,fr,74.15.157.213,valle1@sympatico.ca,14417190,000000122198128,5,5,,4
308431,30-DEC-11,23-DEC-11,Chandler,,en,76.70.103.108,mdks@sympatico.ca,14344584,000000122094966,5,4,This experience was great.  First time in years I spoke to a person in Canada and who understood me and I him. Why do we have to speak to people off-shore on other occasions- frustrating.,4
308432,30-DEC-11,29-DEC-11,Sana,,en,70.26.4.154,miselaineus@sympatico.ca,14412778,000000122202062,4,4,,5
308433,30-DEC-11,29-DEC-11,Aroua,,fr,174.95.244.151,robitaillec@sympatico.ca,14415018,000000122192426,5,5,"Rien, le tout a bien ete.",5
308434,01-JAN-12,31-DEC-11,Luis,,en,65.95.189.225,william_hickox@sympatico.ca,14438492,000000122246451,5,5,"Nothing.  I knew the problem was a setting or two, so I didn't need a lot of basics.  The rep skipped the formula to work with me, answered my questions quickly and effectively, and got the problem resolved very quickly.",5
308435,01-JAN-12,31-DEC-11,Leni,,en,70.24.168.76,colinvysick@bell.net,14432458,000000122247533,5,5,,5
308436,01-JAN-12,31-DEC-11,Hector,,en,184.144.235.189,lmwood@sympatico.ca,14435288,000000122238958,5,5,Have a Quebecer answer our inquiries,5
308437,01-JAN-12,31-DEC-11,Gustavo,,en,70.48.40.223,adrinen@sympatico.ca,14431176,000000122238844,4,4,n/a,5
308438,01-JAN-12,31-DEC-11,Vaishnavy,,en,67.70.47.203,imasku@bell.net,14434046,000000122240183,1,1,"As soon as I hung up the phone the same problem happened again which was suppose to have been resolved
When I called back the next person told me that was not a Belll problem and I have a software contract with bell
So I guess I will have to seek someone else out to provide my internet service and phone service 
I am not happy!!!!!!!",1
308439,01-JAN-12,24-DEC-11,Nikitha,,en,76.68.234.126,yumyum1@sympatico.ca,14355774,000000122104168,5,4,time ,5
308440,01-JAN-12,31-DEC-11,Ahmed,,en,74.14.203.245,descon@bell.net,14432844,000000122239369,2,1,"The technician should know that adding another monitor to my PC was not the problem and that although my desk top and my wife's laptop worked perfectly, the problem existed in a specific problem for web access only on the specific unit identified. I waited over 45 minutes to get on line.",5
308441,01-JAN-12,31-DEC-11,Yao,,en,74.14.203.245,descon@bell.net,14432846,000000122244812,5,5,Nothing,5
308442,01-JAN-12,30-DEC-11,Ajay,,en,64.231.176.202,w.andrews@sympatico.ca,14430440,000000122234244,5,5,,5
308443,01-JAN-12,31-DEC-11,Reina,,en,76.67.30.141,jan-tim@sympatico.ca,14434216,000000122249044,5,5,excellent service rep !!all good,3
308444,01-JAN-12,31-DEC-11,Leni,,en,70.50.60.67,breton.9@sympatico.ca,14431976,000000122242624,5,5,,5
308445,01-JAN-12,30-DEC-11,Felix,,en,64.231.13.125,mvandeven01@sympatico.ca,14426896,000000122228104,1,1,"If the young man didn't know what to do, he should have asked someond, NOT hang up the phone!",
308446,01-JAN-12,31-DEC-11,Ganesh,,en,67.70.92.119,Harley.Girl@sympatico.ca,14430956,000000122247933,2,3,Have people that speak proper/fluent English that don't have accents and you can understand what it is that they are telling you to do.,
308447,01-JAN-12,28-DEC-11,Haricharan,,en,70.29.26.229,coscoman@sympatico.ca,14390008,000000122186415,1,1,"For start fix the problem, second if you promise your're going to call to check if the problem was fixed, do so.",1
308448,01-JAN-12,30-DEC-11,Aroua,,fr,174.93.237.138,backgammon@sympatico.ca,14419052,000000122220041,5,5,,5
308449,01-JAN-12,31-DEC-11,Monica,,en,70.27.53.33,g-and-d@sympatico.ca,14433424,000000122246061,5,4,Great job.  Keep people like Monica to continue providing top customer servic e.,4
308450,01-JAN-12,30-DEC-11,Quintin,,en,67.71.7.119,kenrhoward@sympatico.ca,14424558,000000122213792,1,4,"I phoned to say that my modem was not working and no lights were on. I had to tell two different technicians the same thing each time I had to phone in. I couldn't hear the first tech on the first call and when referred to a second, her voice was too distorted to understand. I was told that a tech was going to show up and replace my modem and that there was a problem on my line, so I waited at home for this rep who didn't show or phone.              
On the second call the next day I asked why he didn't respond,I was told that he was there and checked my outside lines. I then asked why didn't he replace my modem and was told that he didn't have any directions to do so. He then proceeded to arrange for a technician to come on New Years day and I had to repeat everything I had said the first day.
As it happened in the next hour a tech showed up and checked my modem, found it not working and replaced it within a half hour. 
I found this gentleman very nice, considerate and knowledgeable about his work and was pleased to meet somebody I could explain my problems about the modem. He was a very excellent example of how your employees could be as a representative of your company. 
The phone technicians on the other hand could use more education towards tact, how to use the test equipment and how to instruct the outside technicians and what was needed to be done.",
308451,01-JAN-12,31-DEC-11,Luis,,en,74.14.100.251,jaydee2@sympatico.ca,14434268,000000122241657,4,4,,4
308452,01-JAN-12,31-DEC-11,Salvador,,en,174.89.40.191,margaret.m@bell.net,14435580,000000122246049,5,4,"Waiting time is appalling - even more so is the constant mention of thanking for my patience.   Too often the system does not work properly.

Also would prefer techs working in Canada to help our economy.",3
308453,01-JAN-12,31-DEC-11,Pat,,en,76.64.73.254,Muhatchi@sympatico.ca,14431010,000000122244984,5,4,,5
308454,01-JAN-12,31-DEC-11,Chenrup,,en,69.156.88.32,jamesmiller2@sympatico.ca,14434210,000000122244726,5,5,"Could not have been improved, my problem was resolved quickly and effectively. I am happy.",5
308455,01-JAN-12,31-DEC-11,Asma,,en,64.231.164.241,ph.roth@sympatico.ca,14436652,000000122244554,4,4,,4
308456,01-JAN-12,31-DEC-11,Heni,,fr,174.89.225.142,gimar01@sympatico.ca,14433616,000000122238982,4,2,"Je remercie Hény pour le crédit de $50..
Cependant j'utilise internet régulièrement et soudainement depuis le 7 novembre 2011 mon utlisation est passé à 82go en Nov et plus de 65go en décembre alors que les mois précédent elle était successivement de 5.8 oct, 10.5 en sept,8.4 en aout,juillet 4.6, juin 5.8, mai 5.4, avril 4.5, mars 6, fev. 6.4, jan 11,2. Je ne comprend pas cette variation et j'aimerais donc que des recherches soient faites pour connaître la raison de celle-ci.",2
308457,01-JAN-12,30-DEC-11,Nafti,,fr,76.67.146.128,levasseur_6@sympatico.ca,14425142,000000122229162,5,4,,5
308458,01-JAN-12,31-DEC-11,Omar,,en,174.91.253.52,gillescampeau@sympatico.ca,14433612,000000122246826,5,5,     ,5
308459,01-JAN-12,31-DEC-11,Jessica,,en,184.147.3.155,gwilson009@sympatico.ca,14433798,000000122238713,1,1,provide me with what I want,1
308460,01-JAN-12,31-DEC-11,Emmanuel,,en,69.158.69.25,garry.mallette@sympatico.ca,14433486,000000122242658,4,4,,4
308461,01-JAN-12,30-DEC-11,Med nejib,,en,76.65.120.152,nicole.normand@sympatico.ca,14427058,000000122228542,4,4,The waiting period to speal with a technicien was much too long!!,4
308462,31-DEC-11,29-DEC-11,Richard,,en,174.93.52.94,john_roach01@sympatico.ca,14409970,000000122189378,5,5,,3
308938,01-JAN-12,31-DEC-11,Ramzi,,fr,65.92.166.121,alainpaquet9@sympatico.ca,14431234,000000122247700,4,5,"Cette fois-ci le service était très bien, mais ce n' est pas toujours le cas.Le gros problème avec vous réside dans le fait qu' il semble que vous exigez que les client s' identifie avec des questions dont souvent on ne se souvient pas des codes ou réponses et qui souvent sont complètement innutile car il sagit dans plusieurs cas de questions générales qui n' ont aucun rapport avec la vie privée.Cette situation augmente le temps de réponse, ce qui n' est pas bon pour nous, nous n'avons pas plus de temps a perdre que vous et par conséquent le temps d' attente de ceux qui attendent en ligne ce qui n'est pas bon pour eux, ce qui ne crée que frustration avec tout ce que cela engendre...
     M.DiNardo je me permets de vous offrir, dans un bût purement altruiste et constructif, de discuter directe- ment avec vous de votre service a la clientèle, je vous faits cette offre pour deux raisons la première est le fait que j' ai fait a quelques reprises mes commentaires a vos employés et il semble que cela ne se rend pas a vos oreilles d' une façon ou d' une autre. La deuxième raison est le fait que quelques fois a vous voir aller je me demande si le fait de me frustrer est intentionnel de votre part car dans ces temps de grande compétition je trouverais cela dommage car cela n' a rien de bon pour aider votre entreprise. L' invitation est donc lancée, Mon adresse est le: alainpaquet9@sympatico.ca , laissez-moi un numéro de téléphonne pour vous joindre et je le ferai.

               Au plaisir !

                 Un Client

                     Alain Pâquet",4
308939,01-JAN-12,29-DEC-11,Moses,,en,174.92.78.146,dwdtrick@sympatico.ca,14406894,000000122199528,3,5,More knowledgeable about email accounts and connections,3
308940,01-JAN-12,31-DEC-11,Maxime,,fr,76.68.176.21,sbolduc@sympatico.ca,14437476,000000122239140,3,4,être plus à l'Écoute des besoins au lieu de mettre de la pression pour vendre des services supplémentaires. Devrait fournir le service requis et par la suite lorsque l'on est satisfait proposer des services additionnelles....,5
308941,01-JAN-12,31-DEC-11,Nagesh,,en,70.26.123.30,dblight@sympatico.ca,14432744,000000122242215,4,4,,4
308942,01-JAN-12,31-DEC-11,Imran,,en,67.71.22.23,bob.pilley@sympatico.ca,14431906,000000122238227,4,3,,4
308943,01-JAN-12,31-DEC-11,Nasra,,en,67.71.22.23,bob.pilley@sympatico.ca,14431904,000000122239547,4,4,,4
308944,01-JAN-12,31-DEC-11,Emmanuelle,,en,76.69.14.55,daleigh@sympatico.ca,14432614,000000122244973,1,1,,2
308945,01-JAN-12,31-DEC-11,Taoufik,,fr,67.68.164.233,lucas.gauthier@sympatico.ca,14435380,000000122241516,4,5,,5
308946,01-JAN-12,31-DEC-11,Ibrahim,,fr,67.68.117.68,90182320@sympatico.ca,14430888,000000122238126,4,4,,3
308947,01-JAN-12,23-DEC-11,Aymen,,fr,70.30.206.130,mbelisle22@sympatico.ca,14344534,000000122082990,4,4,J'ai eu un peu de difficultée à comprendre le technicien qui m'a répondu,5
308948,01-JAN-12,31-DEC-11,Leslie,,en,199.246.2.11,gjpettigrew@sympatico.ca,14433644,000000122239616,5,5,"Bell/sympatico need to have their own service/program for seniors, or at least their own ""logmein.com"" to assist families keep their senior's accts up-to-date, keep their seniors online.  I am the daughter of gjpettigrew, trying to help my parents continue enjoying internet service ... however, they are in North Bay and I am 6 hrs away in Kingston so can't slip over to help them.  Your rep helped me get in so I can manage some aspects, have now directed me to ""logmein.com"", however, I won't be able to make a trip north for a few weeks.  Just a thought.",4
308949,01-JAN-12,31-DEC-11,Chenrup,,en,76.69.103.105,cbovaird.3886@bell.net,14432204,000000122241493,4,4,,5
308950,01-JAN-12,31-DEC-11,Omar,,fr,174.91.241.66,p.cristofaro@bell.net,14436468,000000122239340,5,5,,5
308951,01-JAN-12,28-DEC-11,David,,en,76.68.232.240,karolyszasz@sympatico.ca,14394886,000000122171831,4,4,,5
308952,01-JAN-12,31-DEC-11,Noureddine,,fr,70.29.216.210,martin.guillot@sympatico.ca,14435654,000000122246362,5,5,,5
308953,01-JAN-12,30-DEC-11,Aleem,,en,70.26.32.249,rtheil@sympatico.ca,14428584,000000122229784,5,5,,5
308954,01-JAN-12,31-DEC-11,Arthur,,en,184.146.135.95,btheune@bell.net,14432030,000000122242151,5,5,Absolutely nothing.  The gentleman was an absolute delight to deal with.  Helped with my issue and much more.  Fantastic!,5
308955,01-JAN-12,29-DEC-11,Niranjan,,en,174.95.138.77,klassen@sympatico.ca,14410746,000000122210177,3,2,,3
308956,01-JAN-12,31-DEC-11,El Hadji,,en,65.94.177.75,guinevere@sympatico.ca,14433770,000000122243774,5,4,"make certain that every conversation is noted down clearly and then verified for accuracy with the customer before hanging up; it's important for follow up.",5
308957,01-JAN-12,27-DEC-11,Kimberly,,en,67.71.61.18,lise.dawson@sympatico.ca,14380680,000000122141650,4,4,"My experience was very satisfactory, but only once I was connected to the Loyalty Dept. and got to speak with Kim, ID # X2131. The initial CSR I spoke with in the Phillipines was not a good listener and became a bit argumentative. That's when I asked to be connected to a CANADIAN agent in the Loyalty Dept.",5
308958,01-JAN-12,31-DEC-11,Zaid,,en,64.231.136.31,ken.macauley1@sympatico.ca,14434886,000000122240704,5,5,"Nothing,Zaid was very professional,and diagnosed and cured the problem very quickly. If i have future problems i wish i could ask for him personally. Ken Macauley.",5
308959,01-JAN-12,30-DEC-11,Werner,,en,64.231.86.201,mtjohnson@sympatico.ca,14426846,000000122234055,5,5,,5
308960,01-JAN-12,31-DEC-11,Hector,,en,98.183.57.174,rsbeggs@bell.net,14437288,000000122239346,5,5,,5
308961,01-JAN-12,30-DEC-11,Khan,,en,69.158.93.103,bob.rasmussen@sympatico.ca,14419466,000000122219900,1,2,"There were three calls on the 30th.  The first call was a complete waste of my time because the representative refused to help me as I have a router in my home network.  I then had to disconnect all computers and plug one directly into the Bell modem. I called back. Dinesh took the call. Dinesh took control of my computer (I allowed him to do so) and made a change to a network setting that had catastrophic results.  The change completely prevented from accessing my home network.  Fortunately, I observed the change he made and I was able to restore the correct settings.  The connection to the Internet was no better when bypassing the router. (This should have been obvious to Dinesh, as a router does not control the Internet access.)Dinesh was unable to tell me the network speed supported by the Bell modem.  I believe the question was beyond his skill level. I later investigated and determined the Bell modem only supports a 100mbps network.  This is fine for the Internet feed but inadequate for internal network data transfers.  Therefore a 1 gbps router is required.He turned me over to another rep who eventually decided I might need a new modem - which has been ordered.  All the reps were pleasant.",2
308962,01-JAN-12,31-DEC-11,Mindy,,en,65.93.133.140,jaded2x@bell.net,14434172,000000122249193,5,5,Nothing,5
308963,01-JAN-12,31-DEC-11,Mohamed Sabry,,fr,70.50.164.130,rembourage-st-hubert@bell.net,14437016,000000122248621,5,5,,5
307413,01-JAN-12,31-DEC-11,Uzair,,en,76.69.124.105,athaide@sympatico.ca,14431574,000000122239457,2,2,The technical people should have the authority to resolve a problem without having to send it on to another department  with a comment that it could be two days before the problem was resolved.,3
307414,01-JAN-12,30-DEC-11,Mohamed,,fr,65.93.54.78,ra.boulet@bell.net,14427930,000000122221369,5,5,,4
307415,01-JAN-12,30-DEC-11,Aqeel,,fr,174.92.202.58,kgib@sympatico.ca,14424606,000000122220272,4,5,,4
307416,01-JAN-12,30-DEC-11,Daniella,,en,70.52.65.177,bayz@sympatico.ca,14419154,000000122236056,5,5,,4
307417,01-JAN-12,27-DEC-11,Myriam,,fr,96.20.78.126,mdcarzoli@sympatico.ca,14381725,000000122146114,5,5,,5
307418,01-JAN-12,30-DEC-11,Daniel,,en,70.53.230.173,hdaniell@sympatico.ca,14422900,000000122235322,5,5,,5
307419,01-JAN-12,31-DEC-11,Ajay,,en,69.158.136.217,rocky.marshall@sympatico.ca,14437176,000000122248614,5,5,,5
307420,01-JAN-12,31-DEC-11,Grace,,en,174.95.63.83,kiddy@bell.net,14434930,000000122248011,2,,Explain  more I DIDNOT  understand  what she was saying. I am going to chancle the service I am paying too much my girl friend she is with Rogers and is alot less than I who just have a Laptop. My friend have a Desktop. I donot want to pay 89 dollars.  What is Fibe 6 take it off my Laptop I don0t want.  JUDITH,
307421,01-JAN-12,31-DEC-11,Nabil,,fr,184.144.242.252,a.ratelle@sympatico.ca,14431076,000000122244796,5,5,"Nabil a très bien fait son travail, sauf que j'aurais aimé mieux parler a quelquun au Canada",5
307422,01-JAN-12,30-DEC-11,Anne,,en,74.12.41.37,nightowl56@bell.net,14427076,000000122235320,3,3,"Have someone you can understand answering the phone.  This person's accent made it very difficult to understand them.  
",2
307423,01-JAN-12,31-DEC-11,Zulfiquar,,en,69.158.66.140,wmpark@sympatico.ca,14438512,000000122247488,5,5,,4
307424,02-JAN-12,30-DEC-11,Dan,,en,184.145.64.198,mikeanddianne@bell.net,14426526,000000122219720,4,2,,3
307425,02-JAN-12,31-DEC-11,Jean-Philippe,,fr,70.29.157.209,richard_lalonde9@sympatico.ca,14437058,000000122243667,5,5,rien du tout,5
307426,02-JAN-12,31-DEC-11,Rahali,,fr,67.68.114.35,trera@bell.net,14438214,000000122243429,5,5,,5
307427,02-JAN-12,28-DEC-11,Sriram,,en,70.26.22.2,marceldta@sympatico.ca,14396608,000000122161401,3,,more ppl that speak and understand english never give u the same story ,
307428,02-JAN-12,25-NOV-11,Padmanaban,,en,76.69.150.99,asundy@bell.net,14097102,000000121479033,5,5,"The person to whom I spoke was in India.  He diagnosed and corrected my problem by sending the proper part I needed before noon the next day.  

The only problem was that the phone connection was an extremely  lousy one.  The conversation we had was drifting in and out of hearing.   It was most frustrating.",4
307429,02-JAN-12,01-JAN-12,Srinivasan,,en,67.68.168.106,norm55@sympatico.ca,14441690,000000122249748,5,5,Nothing,5
307430,02-JAN-12,01-JAN-12,Merly,,en,67.70.199.149,randyas@sympatico.ca,14441984,000000122250304,2,5,"After some great help from the lady from India, she could do nothing to resolve my problem. She connected me to the next level of tech help where I was told that there was a problem with the internet in the North Bay Ontario area. I spent about 30 minutes with the first lady, which was a wast of my time and hers as she should have been told of the outage in my area. This is a black make against Her manager!!!   It is my hope that Bell will clean up it's act before I take my business elsewhere ",1
307431,02-JAN-12,01-JAN-12,Vaishnavy,,en,64.231.83.151,clchalmers@sympatico.ca,14439424,000000122249784,5,5,,5
307432,02-JAN-12,01-JAN-12,Imed,,fr,69.156.76.249,rivestfranc@sympatico.ca,14442090,000000122252282,5,5,,5
307433,02-JAN-12,01-JAN-12,Dawood,,en,184.151.63.215,evtelfer@bell.net,14439920,000000122256336,4,5,,4
307434,02-JAN-12,01-JAN-12,Vikram Aditya,,en,65.92.174.167,dave.darch@sympatico.ca,14439562,000000122252802,5,4,nothing,5
307435,02-JAN-12,01-JAN-12,Rain,,en,67.70.46.52,mmardian@sympatico.ca,14441516,000000122252910,4,4,"I had set up internet usage insurance online, and received an order number.  Three days had passed without any resolution so I was forced to call. ",3
307436,02-JAN-12,01-JAN-12,Khan,,en,70.50.58.138,sweiner1@sympatico.ca,14442590,000000122254131,5,5,Nothig to add,4
307437,02-JAN-12,27-DEC-11,Shakeel,,en,65.92.174.167,dave.darch@sympatico.ca,14375682,000000122144369,5,5,nothing,5
307438,02-JAN-12,01-JAN-12,Zaid,,en,184.145.8.83,ccboyington@sympatico.ca,14439320,000000122249982,5,5,,5
307439,02-JAN-12,28-DEC-11,Henry,,en,174.95.133.188,marjron@sympatico.ca,14396812,000000122177534,5,5,Answered the phone more quickly,5
307440,02-JAN-12,23-DEC-11,P Senthil,,en,174.88.121.52,robertreid_96@sympatico.ca,14346495,000000122084852,1,1,When you say (-12 be there and do not have Custiomer reps say stuff happens. I have better things to do than wait 8 hours bec ause stuff happens,1
307441,02-JAN-12,01-JAN-12,Mourad,,fr,70.30.246.3,carron51@bell.net,14439306,000000122255497,5,5,"La personne qui m'a assisté pour régler mon problème était très compétente, patiente et m'expliquait très bien les étapes pour y arriver.  Bravo à Mourad (793538).",5
307442,02-JAN-12,31-DEC-11,Uzair,,en,207.164.79.73,rtaylor@bell.net,14437308,000000122239308,2,4,"Had a better solution, in fact a solution!",3
307443,02-JAN-12,30-DEC-11,Rajesh Kumar,,en,174.91.52.64,jameswatson@sympatico.ca,14423394,000000122217028,5,2,When I checked the next day Bell Internet Security Services is not installed.  When I try to instal it Instal Shield Wizard come up & asks if I want to remove the selected application.,4
307444,02-JAN-12,24-DEC-11,Rudys,,en,204.90.101.20,cmblack@sympatico.ca,14350024,000000122105282,5,4," 
 ",5
307445,02-JAN-12,31-DEC-11,Bernard,,en,184.146.134.139,ddudar@sympatico.ca,14432768,000000122244342,1,1,listen to my question and not insist on providing his anticiapted answe,3
307446,02-JAN-12,01-JAN-12,Asra,,en,70.54.107.87,mrblue@sympatico.ca,14441588,000000122251361,5,4,,2
307447,02-JAN-12,01-JAN-12,Nizar,,fr,67.68.75.209,mbinet7@sympatico.ca,14441398,000000122252198,4,4,,4
307448,02-JAN-12,01-JAN-12,Claudia,,en,174.88.77.82,rblower@sympatico.ca,14442016,000000122252234,5,4,"I was very pleased with the person I spoke with, she was very patient with me & talked me through the problem.",5
307449,02-JAN-12,31-DEC-11,Luis,,en,184.147.193.37,larmarb@sympatico.ca,14435108,000000122242676,3,4,Eliminate the very long wat time pending availability of tech help.,3
307450,02-JAN-12,31-DEC-11,Jessica,,en,76.65.79.97,f.wilkinson@sympatico.ca,14433250,000000122242445,5,4,"Follow Shaw's lead and instead of having your customers wait on hold forever , you offer a call back service. This way your customer is not in a filthy mood by the time you answer ,!!!",2
307451,02-JAN-12,28-DEC-11,Ahmed,,fr,174.88.244.82,pierre140@sympatico.ca,14398746,000000122179890,5,5,Rien de spécial,5
307452,02-JAN-12,27-DEC-11,Jamel,,fr,184.144.219.185,daniellelauzon@sympatico.ca,14375598,000000122153850,4,5,,4
307453,02-JAN-12,01-JAN-12,Jose,,en,69.158.80.2,jcut@sympatico.ca,14440528,000000122253989,5,5,nothing the experience was great,5
307454,02-JAN-12,01-JAN-12,Mohammed,,en,70.24.204.131,louis.a.verdoni@sympatico.ca,14441140,000000122250480,5,5,,5
307914,30-DEC-11,29-DEC-11,Med Aymen,,fr,67.68.180.110,dhoule002@sympatico.ca,14406470,000000122205186,5,5,,5
307915,30-DEC-11,24-DEC-11,Ronald,,en,184.147.190.162,terryeg@sympatico.ca,14355276,000000122109652,2,5,"I felt the representative did not listen to me----first I explained my situiation, then he kept asking me ?'s about the info that I already told him.  Then he got very short with me because I wasn't understanding what he was asking me.

To sum up, he did resolve my problem, but he wasn't as professional as he should have been.

My last comment is that Bell is a communications company & I requested an English speaking representative, I felt the agent's english was not clear & fluent.",5
307916,30-DEC-11,29-DEC-11,Luis,,en,70.50.178.10,joanne.hunt034@sympatico.ca,14409854,000000122210430,5,4,,5
307917,30-DEC-11,28-DEC-11,Moez,,fr,70.49.62.83,ehurteau@sympatico.ca,14391312,000000122174933,1,1,votre employer était impatient je ne comprenais pas assez rapidement pour lui j`ai du interrompre la conversation,2
307918,31-DEC-11,30-DEC-11,Marcos,,en,74.15.78.205,aries.bergsma@sympatico.ca,14418840,000000122220867,4,4,our problem was resolved after 3.5 hrs on the phone,2
307919,31-DEC-11,30-DEC-11,Baltharaj,,en,70.48.71.70,wendywoodrow@sympatico.ca,14430552,000000122224785,5,5,,5
307920,31-DEC-11,30-DEC-11,Soumaya,,fr,76.68.136.96,jacques.cote6@sympatico.ca,14423352,000000122217137,5,4,TEMPS EN ATTENTE EXTREMEMENT LONG EXAGERE INNACCEPTABLE ET FRUSTANT ET SUJET DE DISCUSSION ENTRE AMIS QUI SONT AUSSI FRUSTRE,3
307921,31-DEC-11,30-DEC-11,Nizar,,fr,174.89.213.111,colette.pellerin@sympatico.ca,14420390,000000122217414,4,2,"Le problème a été résolu sur le coup, mais c'était un problème intermittent. Il est revenu après deux autres tentatives de connexion ??? Ce n'est pas la première fois que j'appelle pour ce probleme intermittent de connexion et personne n'arrive à résoudre le problème ... je crois que je vais finir par changer de fournisseur si cela persiste et ce malgré l'effoet de vos conseillers .",2
307922,31-DEC-11,30-DEC-11,Jessica,,en,174.95.212.137,stevenmckenzie@bell.net,14429496,000000122231120,5,5,nothing,5
307923,31-DEC-11,30-DEC-11,Radhika,,en,174.95.212.137,stevenmckenzie@bell.net,14429498,000000122228917,5,5,nothing,5
307924,31-DEC-11,30-DEC-11,Mohamed,,fr,69.156.200.91,ggirard004@sympatico.ca,14422478,000000122236141,5,4,,5
307925,31-DEC-11,30-DEC-11,Adam,,en,184.145.58.175,ghalligan@sympatico.ca,14422484,000000122226050,5,5,,5
307926,31-DEC-11,30-DEC-11,Partha,,en,70.26.97.65,rdslms@sympatico.ca,14428056,000000122233572,4,2,solve my problem. he tried very hard to do this but the static made hearing very difficult. another big problem as three visits by bell servisemen have made thing increasingly worse. your man was very nice to talk to wich i appreciated and was pleased with. question #4 i answered from this experience but overall i cannot say i would recommend bell.,5
307927,31-DEC-11,30-DEC-11,Justin,,en,64.228.214.182,dave.haney@sympatico.ca,14420732,000000122218395,5,5,This was the best experience i've had with any call centre. My only complaint would be the hold time to be connected to an agent (30 mins).,5
307928,31-DEC-11,30-DEC-11,Nabil,,fr,184.145.248.132,helene_gagnon@sympatico.ca,14422938,000000122235116,5,5,,4
307929,31-DEC-11,27-DEC-11,Irving,,en,76.64.117.21,muggs_jo536@sympatico.ca,14382391,000000122147045,4,3,,3
307930,31-DEC-11,30-DEC-11,Kayange,,en,70.30.111.143,mmccool88@sympatico.ca,14426668,000000122226052,5,2,I recently got Fibre 25.  The new wireless modem has a very small range.  Only get one to two bars showing with computers in other areas of our 1800 sq ft bungalow.  Fibre optic TV would be useless.  ,2
307931,31-DEC-11,27-DEC-11,Marcos,,en,76.64.117.21,muggs_jo536@sympatico.ca,14382393,000000122149258,4,4,,4
307932,31-DEC-11,30-DEC-11,Gavin,,en,70.31.44.56,jimagnes@bell.net,14423814,000000122230714,5,5,,5
307933,31-DEC-11,30-DEC-11,Asma,,en,70.55.183.249,yvon.chausse@sympatico.ca,14430824,000000122226553,1,1,The lady that I talk to told me that she is sending my request to a technician and he will called me back right away I waited for 2 hours and decide to go out because you people don't care about elder. My question was why do I have shut the modem off every 5 minutes because it disconnect by himself.,1
307934,31-DEC-11,29-DEC-11,Porushotham,,en,70.27.65.41,dfradette@bell.net,14406436,000000122211354,5,5,,4
307935,30-DEC-11,29-DEC-11,Salvador,,en,70.26.15.109,pjsheridan@sympatico.ca,14414104,000000122199132,4,4,shorter wait time to reach someone to talk to about the problem,4
307936,30-DEC-11,27-DEC-11,Mohammed,,en,70.24.175.145,tjk@sympatico.ca,14385912,000000122151795,4,4,a bit difficult to understand probably because of the accent,5
307937,30-DEC-11,17-DEC-11,Tyrone,,en,99.237.46.83,marleneanton@bell.net,14284868,000000121966225,4,4,,3
307938,30-DEC-11,30-DEC-11,Mehdi,,fr,76.71.169.33,andree_gagnon@sympatico.ca,14403510,000000122213283,1,4,monsieur m'a renoté le nombre d'appels que j'avais fait durant la semaine et s'est montré très impatient.  C'est la première fois que ça m'arrive depuis toutes les années où je fais affaire avec vous.,2
307939,30-DEC-11,29-DEC-11,Hela,,fr,174.93.223.70,laffy04@sympatico.ca,14410914,000000122187765,4,4,Créditez mon achat du receveur de $200.00 et tout simplement me vendre celui de $400.00.  Je suis quand même très satisfait du service. ,5
307940,30-DEC-11,29-DEC-11,Ben Bourouba,,fr,70.55.96.139,clegel@bell.net,14405522,000000122205686,5,5,"J'ai eu pleine satisfaction par une personne super gentille et de plus très efficace, je ne peux demander plus.",5
307941,30-DEC-11,29-DEC-11,Ben Mahmoud,,fr,70.29.201.91,lebdaniel@sympatico.ca,14411062,000000122199666,4,4,,5
307942,30-DEC-11,27-DEC-11,Mahrane,,fr,70.26.183.243,lilia.suau@bell.net,14380598,000000122157825,1,1,"dome los sertficados y el dinero de via master cart merci silvuple
tu medonne mor argen okey
lilia suau4506763600 o je ve j alle a toronto ",1
307943,30-DEC-11,29-DEC-11,Hugo,,en,76.70.79.31,campbell.neil@sympatico.ca,14404865,000000122193258,5,4,,5
307944,30-DEC-11,28-DEC-11,Tejaswvi,,en,74.12.44.50,dgirotto@sympatico.ca,14390724,000000122185832,5,5,,5
307945,30-DEC-11,29-DEC-11,Eddy,,en,72.64.206.88,ameerasteve@bell.net,14403432,000000122212469,4,2,We called since our Internet is not reliable.  The rep said they would call us when we return from holidays in a week and we will know then if we are satisfied.,3
307946,30-DEC-11,15-DEC-11,Abdelalim,,en,70.26.34.159,dgoyette4@sympatico.ca,14259258,000000121920046,4,5,,5
307947,31-DEC-11,29-DEC-11,Dhia,,fr,70.51.45.223,dafaca@sympatico.ca,14405886,000000122210711,2,1,juste pour vous dire que si y`a pas de monde au québec pour nous réponde alors je pense bien que ma mettre bell dehors dans pas longtemps.,
308463,31-DEC-11,29-DEC-11,Manel,,fr,76.69.178.100,francois.leahy029@sympatico.ca,14407556,000000122206056,5,5,rien d'autre,5
308464,01-JAN-12,30-DEC-11,Nischal,,en,184.147.3.129,mariekirby@sympatico.ca,14425908,000000122225315,4,4,Nothing,4
308465,01-JAN-12,31-DEC-11,Arthur,,en,184.145.93.146,mgholland@sympatico.ca,14435900,000000122240266,1,1,"It would have been good if the technician knew what he was talking about when it came to answering my questions regarding managing the Bell mail.

I was told that I had to delete thousands of email on the Bell mail separately and individually as if I did them all at once I would lose stored information in my folders on my Outlook Express email program.  After experimenting, I was happy to find out that this was not true but it caused me a lot of angst until I found out.

He did however, inform me that I had to keep the Bell mail cleaned out and I will do that from now on.

As this is my first bad experience with SURF, I would continue to recommend Bell.

Margo Holland

However, this is the first time that I have had such a problem and I would continue to use and recommend Bell.",4
308466,01-JAN-12,26-DEC-11,Sharon,,en,65.93.98.84,niksayzsmile@sympatico.ca,14369136,000000122129913,4,4,A system was down so we could not get recent usage information.,4
308467,01-JAN-12,30-DEC-11,Partha,,en,174.94.28.17,dougclark@sympatico.ca,14421330,000000122231594,3,1,"wanted my B1 password so I could logon thru a dialup modem from the cottage. All he could do was change it for me - not give it to me - that might have knocked out my kids at home so i got nothing done. Tried the phone IVR but it said it couldn't do it at that time , try again later. The rep was nice though.",5
308468,01-JAN-12,22-DEC-11,Chamseddine,,fr,76.68.136.177,huot.manon@sympatico.ca,14329892,000000122078221,4,4,,4
308469,01-JAN-12,31-DEC-11,Pavan,,en,76.69.124.105,athaide@sympatico.ca,14431572,000000122241340,5,5,"He had the know-how and expertise to solve the problem on his own without having to refer to someone else.  He did what the previous technician wasn't able to do.  In this day and age, customers need technicians of Pavan's calibre!!",5
308470,01-JAN-12,29-DEC-11,Carlton,,en,64.231.61.44,jim.ducharme@sympatico.ca,14409694,000000122187874,5,5,not a thing he was very patient and helpful and made things easy for me,5
308471,01-JAN-12,27-DEC-11,Melvin,,en,70.54.52.102,kruck.family@sympatico.ca,14380252,000000122142841,5,4,"During our phone conversation my husband and I were in the car together, I had both our iphones. We were unable to connect with any of our email through our home computer. I was on the phone approximately 50mins (you can check our records) and lost our connection twice. Melvin was actually our 2nd support staff. We lost Melvin too but he called back while we were trying to reach him - thank goodness! Having reached our destination both phones were back working (I was using mine to talk to Melvin while fixing my husband's iphone at the same time). I did recommend your service to our friends (a whole hockey team so dozens of people)that answers question #4 below!!!!  :)
One point did come up that I hope will not be a problem for us. I dialled the number 310-Bell from our cell phone to fix our issues. The girls from the hockey team seem to think we might end up with a HUGE bill for our long call? They mentioned we should have used *310-Bell? We were never asked or informed of this by your staff and both your operators knew we were in the car on our mobile phones. 
Please confirm we won't have a huge bill from trying to fix our situation. We are still very grateful everything was resolved :) 

How will you let us know, does someone check this survey to respond to questions for follow up?
Our tele is 705-434-3118/H I am sure you have everything else you need in our reference number - 122142841.
Thanks again, Regards, Diane Kruck ",5
308472,01-JAN-12,31-DEC-11,Daniel,,en,64.231.188.247,janestokes@sympatico.ca,14434238,000000122248950,5,5,"Nothing. We were very satisfied and the two or three issues were solved by a very knowledgable and patient technician, Daniel.",4
308473,01-JAN-12,31-DEC-11,Fourat,,fr,69.159.91.111,beaudinp2@sympatico.ca,14431722,000000122245942,5,4,,4
308474,01-JAN-12,30-DEC-11,Abir,,fr,76.69.189.14,scriptus@sympatico.ca,14428888,000000122218607,4,1,"Attente interminable (manque de préposés disponibles??). Impression d'avoir été ""oubliés"" lors du premier appel (au moins 15-20 minutes d'attente). Avons dû appeler une seconde fois.",1
308475,01-JAN-12,31-DEC-11,David,,en,69.157.226.247,terry.diamond@sympatico.ca,14438002,000000122245703,5,5,Nothing. David was excellent in every respect.,5
308476,01-JAN-12,29-DEC-11,Daniella,,en,70.31.56.103,kcrowell@sympatico.ca,14410540,000000122202186,4,4,good to reach a polite person I could understand one who spoke english and wasnt in India or  Timbucktoo much better than last time I called,5
308477,01-JAN-12,12-DEC-11,Manish,,en,69.156.28.20,michaelover1@sympatico.ca,14224976,000000121842818,3,2,"I/we use all 4 of Bell's products (and have for 50+yrs)and are extremely disatisfied with them for altogether too much of the time for which they are charged, i.e charges are FULL TIME, while Service is PART-TIME (too often mediocre)As longtime loyal customers we are about to switch telecom providors.
        Michael + Nina Overbury",1
308478,01-JAN-12,30-DEC-11,Romy,,fr,174.92.183.140,on-the-go@sympatico.ca,14427262,000000122234417,5,5,rien du tout,5
308479,01-JAN-12,31-DEC-11,Ayoub,,fr,76.67.86.96,loulou47@sympatico.ca,14435342,000000122242584,1,2,"je ne suis pas satisfaite dutout de la maniere que j'ai ete servi, j'ai averti que je terminais la connection car je n'aimais pas son attitude.",1
308480,02-JAN-12,01-JAN-12,David,,en,184.144.47.13,pat.ron@sympatico.ca,14441782,000000122254067,5,5,"Provide better English speaking techs.  I understood the gentleman yesterday, very well. But on previous occasions, the accent has been very difficult to interpret.    This is not the place to bring this to your attention  -  BUT  -  the cost of my Bell service is a hardship for me now.   I may have to look aro9und.  My husband passed in 2009 - my income dropped to 60%.  Bell rep. did give me a few credits for 2 years.  That seems to have expired as of last bill.  This will necessitate looking at other providers.  Cost only is my concern.  Service is great. ",4
308481,02-JAN-12,01-JAN-12,Eddy,,en,207.164.79.14,gk.watt@sympatico.ca,14440168,000000122252751,1,1,"correct the specific problem, rather than offering an alternate solution which is inefficient",1
308482,02-JAN-12,29-DEC-11,Srinivasan,,en,174.48.53.40,rlamey@sympatico.ca,14414878,000000122210508,5,5,When I was transferred I had to repeat my problem completely.,4
308483,02-JAN-12,30-DEC-11,Mohammed,,en,206.47.249.247,sp_83@bell.net,14429326,000000122236197,4,4,,4
308484,02-JAN-12,29-DEC-11,Neha,,en,184.146.127.197,dommer@sympatico.ca,14406690,000000122212067,4,4,,5
308485,02-JAN-12,01-JAN-12,Imed,,fr,69.157.85.224,boucher-c@sympatico.ca,14439161,000000122253222,5,,,3
308486,30-DEC-11,29-DEC-11,Balaji,,en,69.158.35.221,aheff@sympatico.ca,14403196,000000122211288,5,5,,5
308964,02-JAN-12,29-DEC-11,Prem,,en,70.31.152.228,r.msimpson@sympatico.ca,14414332,000000122192909,5,3,The person was very helpful and very informative....apparently I used the wrong phone number.  I should have asked for Internet Billing -- not tech support.  Anyway I was very impressed with him.,5
308965,02-JAN-12,30-DEC-11,Aleem,,en,69.158.98.100,scmonica@sympatico.ca,14428856,000000122227651,5,5,,5
308966,02-JAN-12,01-JAN-12,Houssem,,fr,67.71.115.189,bruno_theoret@sympatico.ca,14439226,000000122255724,5,5,,5
308967,02-JAN-12,31-DEC-11,Bernard,,en,70.49.13.56,brian.patriquin@sympatico.ca,14431980,000000122245196,2,3,"I was blocked from my account and it took at least 3 calls to get satisfaction.  I was told I would be called by bell when the issue was resolved which was described to me as requiring a person to physically go to a server and make whatever changes were necessary.

I didn't hear back from anyone so I called back in today and the technician merely told me to change my password, which he provided, which allowed me back into my account.

What part of that would you call good customer service???

B1tcdf26 is my customer number (or whatever).  Why not go into it and check out the notes to see for yourself.",
308968,02-JAN-12,19-DEC-11,Edwin,,fr,70.48.53.25,kimo1921@sympatico.ca,14301038,000000121989967,5,5,,5
308969,02-JAN-12,30-DEC-11,Andrew,,en,76.70.11.226,our3sons@sympatico.ca,14427302,000000122226048,4,4,,5
308970,02-JAN-12,30-DEC-11,Mohamed Amine,,fr,184.144.176.223,pierre.smith3@sympatico.ca,14427700,000000122216739,5,4,,5
308971,02-JAN-12,24-NOV-11,Sarry,,en,65.92.207.190,m_mccormick@sympatico.ca,14091040,000000121464247,5,5,,5
308972,02-JAN-12,01-JAN-12,Mahesh,,en,67.70.105.9,judyeastman@sympatico.ca,14440766,000000122253175,5,5,Nothing,5
308973,02-JAN-12,01-JAN-12,Richard,,fr,184.145.190.135,martindesjardins@bell.net,14441354,000000122255771,1,1,régler mon problème,
308974,02-JAN-12,27-DEC-11,Kayange,,en,174.91.80.98,judyl@bell.net,14379674,000000122143815,1,1,"The internet keeps dropping and it is very slow to send email.  This problem has been ongoing since I became a customer and I would like to fire you as a supplier.  Pity I we have to be signed up with a contract and you don't have to hold up your end of the deal with good service, I have a mind to contact my lawyer.  You need to fix the internet service, it sucks.",1
308975,02-JAN-12,29-DEC-11,Martine,,en,70.26.87.221,peternovielli@sympatico.ca,14413952,000000122193479,1,1,I was tossed around from one customer rep to another.  The issue is still not resolved.,1
308976,02-JAN-12,31-DEC-11,Zulfiquar,,en,70.26.95.253,kpjy@bell.net,14435016,000000122246643,5,5,,5
308977,02-JAN-12,26-DEC-11,Daniella,,en,70.51.248.19,elaineandmike@sympatico.ca,14364504,000000122135556,3,1,my internet was down for 1 week. Up and running now may it continue. Thank-You,4
308978,02-JAN-12,23-DEC-11,Armando,,en,70.55.48.172,b.lemon@sympatico.ca,14338340,000000122082256,5,5,,4
308979,02-JAN-12,15-OCT-11,Krishidhar,,en,70.51.167.187,arleen.downer082@sympatico.ca,13629902,000000120564218,3,3,better rates,4
308980,02-JAN-12,31-DEC-11,Reina,,en,76.64.15.83,mjkacira@sympatico.ca,14436036,000000122248819,5,5,Nothing.  Thank you,5
308981,02-JAN-12,20-DEC-11,Walim,,en,70.30.86.202,mic.berube@sympatico.ca,14309206,000000122010587,5,5,Very good service from Walim (122010587),4
308982,02-JAN-12,29-DEC-11,Hanen,,fr,70.29.169.87,portenial1@sympatico.ca,14414166,000000122193243,5,5,,4
308983,02-JAN-12,01-JAN-12,Sarah,,en,184.147.39.181,chris.higgins@sympatico.ca,14439384,000000122254022,4,5,Nothing that I can think of.,5
308984,02-JAN-12,01-JAN-12,Allan,,en,65.95.115.165,b.du@sympatico.ca,14438982,000000122250700,5,5,,5
308985,02-JAN-12,01-JAN-12,Eddy,,en,70.24.247.81,linda_lemay@sympatico.ca,14441062,000000122256096,5,5,,5
308986,02-JAN-12,26-DEC-11,Nora,,en,184.144.44.151,bmcconnell@bell.net,14362646,000000122123212,5,5,,5
308987,02-JAN-12,29-DEC-11,Tine,,en,184.145.76.154,judy.mcfee@bell.net,14410236,000000122204536,5,5,not as long waiting for bell rep,5
308988,02-JAN-12,28-DEC-11,Med Hedi,,fr,76.68.199.13,aaron.et.cynthia@sympatico.ca,14387250,000000122178366,5,5,"Votre conseiller était très bien lors de notre entretien téléphoniique. Lorsque je me suis abonné à votre service internet voilà 7 ou 8 ans j'avais un service illimité. Les deux derniers mois j'ai eu un dépassement sur mon utilisation internet. Vous avez changé les conditions de votre service offert en court de route et je trouve celà plus que décevant. Lors de mon appelle je demande à votre conseiller à quel service vous m'avez présentement inscrit. Il me dit que c'est le service ""perfomance"". Je lui réplique que le service performance c'est un service qui selon votre site permet 60gig de bande passante. Le conseiller me répond que celà c'est le nouveau service ""performance"" mais que moi j'ai le vieux. Je lui demande donc quel est le prix pour le nouveau service perfomance comparativement au vieux. Il me répond que le nouveau service me coutera environ 2$ de moins que ce que je paie présentement. Vous pouvez vous imaginer ma frustration. J'avais un service illimité, on me change pour un service 30gig, puis je le dépasse et on me dit que je peux avoir 60gigs pour 2$ de moins.

L'histoire ne fini pas là. Monsieur Med Heti, votre conseiller, me dit que pour changer de service il faut que je prenne rendez-vous avec un technicien pour le changement du modem pour changer de service. Lors de notre conversation je trouve un peu bizarre (normalement vous envoyez le modem par la poste et ça fini là) mais je prends le rendez-vous. Aujourd'hui j'appelle pour avoir des infos sur le rendez-vous dont je n'ai pas de nouvelles. Le conseiller qui me répond me dit qu'il ne sait pas de quoi je parle et il me dit qu'il n'y a jamais de rendez-vous pour ce genre de changement.

Vous offrez un service internet qui me convient, j'ai un téléchargement rapide et pas de problèmes techniques.

Si vous avez averti du changement de service offert (de illimité à 30gigs) je dois dire que j'en ai pas eu conscience. 

Toute l'histoire de prise de rendez-vous inutile à quelque peu teinté mon expérience avec votre service à la clientèle me faisant penser que M. Heti ne savait pas de ce qu'il parlait. (autrement j'aurais été satisfait de ses réponses, il n'est qu'un pion vous représentant après tout)

Que devrais-je retenir de cette histoire?
",3
308989,02-JAN-12,30-DEC-11,Roxanne,,en,184.144.69.45,wamatheson@sympatico.ca,14430482,000000122225204,5,4,,5
308990,02-JAN-12,01-JAN-12,Aqeel,,en,184.148.66.125,hbudd@sympatico.ca,14440300,000000122255302,5,5,NOTHING-IT WAS VERY SATISFACTORY,5
308991,02-JAN-12,23-DEC-11,Rabeb,,fr,184.144.222.100,claudealarie@sympatico.ca,14339398,000000122082306,5,5,,5
308992,02-JAN-12,30-DEC-11,Edgar,,en,174.91.77.226,cchereshnevsky@sympatico.ca,14405072,000000122213274,4,5,called the previous evening and the representative suggested my laptop had a possible problem.  On the 30th the representative went 100% further to resolve and come to a resolution which corrected the problem. It was a line problem. ,4
308993,02-JAN-12,31-DEC-11,Juan,,en,174.92.90.146,mac-1@sympatico.ca,14435472,000000122249186,5,5,,4
307455,02-JAN-12,01-JAN-12,Sonia,,en,184.144.40.92,francis.amyotte@sympatico.ca,14440014,000000122249905,5,5,no,5
307456,02-JAN-12,28-DEC-11,Aroua,,fr,65.92.114.202,denisecharron@sympatico.ca,14390648,000000122163767,4,5,,5
307457,02-JAN-12,01-JAN-12,Melvin,,en,184.146.170.197,mewgoo@sympatico.ca,14441436,000000122251426,5,5,,5
307458,02-JAN-12,31-DEC-11,Ahmed,,en,74.15.101.89,james.leake@sympatico.ca,14434196,000000122243231,5,5,,5
307459,02-JAN-12,01-JAN-12,Med Wacef,,fr,76.67.157.198,jmalka@sympatico.ca,14440638,000000122251989,4,5,,4
307460,02-JAN-12,28-DEC-11,Sujay,,en,70.24.96.27,pkozak@bell.net,14398814,000000122164226,1,1,"service appalling! order cpmpletely messed up, internet order lost, received two self install modems, installer never showed for appointment, showed up at unscheduled time, called aweek later to set appt, internet already installed. spent over 4 hrs trying to arrange home phone, internet & tv. the most frustrating experience. from the bell center to the phone calls neccessary to become a bell customer. would not do this again, next move will be back to cable!!!",1
307461,02-JAN-12,01-JAN-12,Karen,,en,174.89.161.138,deholmes@sympatico.ca,14439632,000000122254231,4,4,,5
307462,02-JAN-12,31-DEC-11,Pedro,,en,174.94.30.168,james.brickwood@sympatico.ca,14434192,000000122243252,5,5,Have some of your other representetives follow Pedro's ability to work with his customers.Pedro was excellent,4
307463,02-JAN-12,01-JAN-12,Rolando,,en,67.70.109.100,955pete@sympatico.ca,14438658,000000122251231,5,1,"When I first called, they suspected it was something on my side, but using RC they determined it was a problem with the bell server???  It has been over 24 hours since I called, and I still cannot send emails.",2
307464,02-JAN-12,28-DEC-11,Ivan,,en,70.30.55.86,vnoye@sympatico.ca,14401970,000000122175880,5,5,not be transferred so many times,5
307465,02-JAN-12,01-JAN-12,Sofien,,fr,174.95.246.75,nowrozi@sympatico.ca,14441700,000000122256515,5,5,"Sofien est un des representants de Bell 
d'une qualite rare a la fois dans les domaine professionnel, social et culturel. Sa richesse culturelle m'a plue plus que profissionnalisme qu'est aussi remarquable. Ce sera grace a des personnalite come Sofian que Bell survivra dans le monde de la concurrence. Merci Bell pour vos representants come Sofien. Et merci Sofien.",5
307466,02-JAN-12,28-DEC-11,Gunson,,en,184.146.120.150,4ciocchil@sympatico.ca,14386838,000000122181142,1,1,"-did not resolve my problem
-got sent from 1 dept to another
-have not yet rec'd a call from a supervisor",1
307467,02-JAN-12,21-DEC-11,Imen,,fr,69.157.182.172,servitechms@bell.net,14323030,000000122048248,4,4,,3
307468,02-JAN-12,29-DEC-11,Manel,,fr,70.49.76.230,denis.fraser1@bell.net,14406334,000000122188807,3,4,Les factures de bell ne sont pas conviviale. Très difficile à comprendre. Il faudrait améliorer la présentation de la facture.,2
307469,02-JAN-12,31-DEC-11,Mahdi,,fr,70.30.225.185,ginette.landry@bell.net,14433622,000000122237674,3,3,"M'accorder le crédit pour le non rétablissement automatique de l'accès à internet le 2011 12 29 fin de journée lorsque mon service téléphonique a été rétabli; ce n'est que 2 jours mais l'agent m'a indiqué que cela n'était pas la faute de Bell",4
307470,02-JAN-12,26-SEP-11,Nouha,,fr,65.94.5.183,marc.daigneault@sympatico.ca,13404462,000000120139216,2,3,,3
307471,02-JAN-12,26-SEP-11,Afef,,fr,65.94.5.183,marc.daigneault@sympatico.ca,13404464,000000120138975,2,3,,3
307472,02-JAN-12,15-DEC-11,Pedro,,en,50.101.229.19,dmfox@sympatico.ca,14259398,000000121918306,4,4,,5
307473,02-JAN-12,31-DEC-11,Cecile,,en,67.70.198.158,jerry_1@sympatico.ca,14434404,000000122240037,5,5,,5
307474,02-JAN-12,01-JAN-12,Sana,,fr,184.145.175.53,jean.fortin10@bell.net,14440554,000000122252525,5,5,tout est parfait,5
307475,02-JAN-12,01-JAN-12,Judith,,en,70.54.107.87,mrblue@sympatico.ca,14441586,000000122251373,5,4,,2
307476,02-JAN-12,30-DEC-11,Ayoub,,fr,74.12.166.136,noel.lecluyse@sympatico.ca,14427134,000000122216593,5,5,Rien,5
307477,02-JAN-12,01-JAN-12,Jason,,en,70.51.220.89,kempstonian@sympatico.ca,14440842,000000122256552,5,5,Nothing. All is well,5
307478,02-JAN-12,01-JAN-12,Sabha,,en,67.68.91.16,justme.opal@sympatico.ca,14440786,000000122252147,5,5,,4
307479,03-JAN-12,02-JAN-12,Luis,,en,64.229.139.221,dabhand@sympatico.ca,14446080,000000122276532,2,2,,2
307480,03-JAN-12,02-JAN-12,Elvis Francisco,,en,50.101.251.147,wacross@bell.net,14456550,000000122279616,5,5,not a thing,5
307481,03-JAN-12,27-DEC-11,Yathreb,,fr,174.92.219.137,jeser2@bell.net,14379044,000000122142496,5,5,,5
307482,03-JAN-12,02-JAN-12,Jose,,en,174.91.118.48,mallardcorner52@sympatico.ca,14451432,000000122270792,5,5,,5
307483,03-JAN-12,31-DEC-11,Venkatesh,,en,69.156.153.248,bobmcvey@sympatico.ca,14431916,000000122237875,5,5,,5
307484,03-JAN-12,29-DEC-11,Jude,,en,69.159.52.124,j.fulton@sympatico.ca,14409006,000000122194085,4,4,,4
307485,03-JAN-12,02-JAN-12,Danny,,en,69.158.177.228,watterworth@sympatico.ca,14456586,000000122276698,4,5,,5
307486,03-JAN-12,02-JAN-12,Lokeswaran,,en,76.68.90.186,corscadden@sympatico.ca,14445888,000000122264699,2,1,You could have actually fixed my problem.,2
307487,03-JAN-12,02-JAN-12,Nischal,,en,69.158.137.89,s.carts@sympatico.ca,14454628,000000122261031,5,5,Nothing.  Your representative was courteous and helpful considering my knowledge in regards to WiiFii is limited.  Everything is working well and he gave me notes for future reference.,5
307488,03-JAN-12,22-DEC-11,Melinda,,en,70.29.12.81,ken.mcaulay@sympatico.ca,14331256,000000122067355,5,4,I believe you more than satisfied my request.,5
307489,03-JAN-12,02-JAN-12,Cindy,,en,70.24.112.216,suz_mcknight@sympatico.ca,14455658,000000122276534,4,4,"when I  mentioned my challenges with my contacts there was no further investigation - and I thought that it was because of changing over - but the change over has taken place and I am still losing all my contacts and not happy about it!
",4
307490,03-JAN-12,02-JAN-12,Manuel,,en,184.145.130.212,astonehouse@sympatico.ca,14444312,000000122259035,4,4,"Manual spoke with an accent which sometimes made it difficult to understand what he was saying.  He was, however, very knowledgeable and polite.",3
307491,03-JAN-12,02-JAN-12,Marwa,,fr,70.29.220.96,marceauc@sympatico.ca,14451494,000000122258311,5,5,Me donner internet a fibre,5
307492,03-JAN-12,29-DEC-11,Adel,,fr,174.93.226.253,optimum.bureau@bell.net,14413554,000000122195450,4,4,"Pour obtenir les services du conseiller, j'ai dû attendre très longtemps en ligne.",4
307493,03-JAN-12,02-JAN-12,Kylie,,en,70.29.1.102,jcdix@sympatico.ca,14449156,000000122263869,5,5,"Inqiry completely resolved.  Nothing further needed.
Incidently, I also completed this verbally when contacted by you people by phone yesterday afternoon.",5
307494,03-JAN-12,02-JAN-12,Niyaz,,en,67.68.15.197,irene.konopada@sympatico.ca,14448792,000000122264278,5,5,,5
307495,03-JAN-12,02-JAN-12,Majdi,,fr,184.151.127.150,anniehudon08@sympatico.ca,14444136,000000122276236,4,3,"Avoir la possibilité d'avoir le connecter à partir d'une boutique Bell.  Selo le représentant, il me sera difficle de l'obtenir.",4
307496,03-JAN-12,02-JAN-12,Amine,,fr,184.151.127.150,anniehudon08@sympatico.ca,14444138,000000122276356,4,4,,4
307948,31-DEC-11,21-DEC-11,Casey,,en,76.66.165.102,dszoberman@sympatico.ca,14315306,000000122053809,4,4,Everything was just fine except for one thing when the representative sent a confirmation email. The email sent contained a virus which was confirmed by my doing a virus scan shortly after. The symptoms of the virus were freezing of the computer and not being able to boot up in normal mode. A system restore eventually resolved the problem. I am not sure how an email coming from the Bell Sympatico business office could contain a virus but in this case it did.,4
307949,31-DEC-11,28-DEC-11,Saurabh,,en,65.95.144.222,carole.patey@sympatico.ca,14389268,000000122176286,5,5,Difficulty reaching the right department. The options given by the autmatic responses were not appropriate for my problem so there should be an option to contact a service representative sooner.  ,5
307950,31-DEC-11,28-DEC-11,Dawood,,en,174.95.90.133,ewturner@sympatico.ca,14391552,000000122169373,5,5,Nothing. Dawood was extremely patient and was most helpful.We kept him waiting and he did not get annoyed or irritated with us.,5
307951,31-DEC-11,30-DEC-11,Ronald,,en,74.15.243.47,gar.mar@sympatico.ca,14422298,000000122214994,5,4,,4
307952,31-DEC-11,30-DEC-11,Fathi,,en,70.55.104.49,ngantzkow@bell.net,14427018,000000122236013,5,5,,4
307953,31-DEC-11,29-DEC-11,Zef,,en,74.14.103.115,khutnik@sympatico.ca,14410654,000000122190220,4,5,,2
307954,01-JAN-12,31-DEC-11,Amine,,fr,76.65.90.231,maurice.theriault@sympatico.ca,14435748,000000122238966,5,5,NON LE PRÉPOSÉ DE BELL ÉTAIT D UNE GRANDE COMPÉTENCE,5
307955,01-JAN-12,29-DEC-11,Marco,,en,70.30.145.89,crmitton@sympatico.ca,14405734,000000122202275,4,4,have a new modem & power pack dropped of at my house due to the fact I was assurred on tues prior I would get one Thurs ,4
307956,01-JAN-12,30-DEC-11,Richard,,en,70.27.72.141,csavoie@bell.net,14420504,000000122217166,5,5,"Nothing, the service was excellent",5
307957,01-JAN-12,31-DEC-11,Kathy,,en,76.69.124.76,mplayter@sympatico.ca,14436130,000000122243948,5,5,Not a thing Kathy was very very helpful she informed me of information I would need to transfer e-mail to a new computer - questions I did not know I needed and didn't know to ask.  She has been the best helpful person I have encountered through Bell and believe me I have a quite a few that didn't know how to answer my questions and help me - I just got frustrated and hung up to find someone who knew what they were talking about.  Please direct me to someone in Canada from now on.  Thanks,4
307958,01-JAN-12,31-DEC-11,Judith,,en,70.49.247.132,Miguel.Borges@bell.net,14431006,000000122238698,5,5,More experience on the tech support call center about the Fibe Internet. ,5
307959,01-JAN-12,31-DEC-11,Nabil,,fr,67.68.222.38,jean.brouillard@sympatico.ca,14434336,000000122248070,5,5,,5
307960,01-JAN-12,31-DEC-11,Gopi Rathinam,,en,184.148.178.104,juppe@sympatico.ca,14434734,000000122240781,5,5,"nothing at all. Gobi was incredibly polite, friendly and helpful. It was a pleasure to deal with him.",5
307961,01-JAN-12,31-DEC-11,Hemavathi,,en,76.64.48.119,clarethorpe@sympatico.ca,14432392,000000122242921,5,5,Initial wait time,5
307962,01-JAN-12,31-DEC-11,Estephania,,en,70.55.1.184,hbacher_harley@sympatico.ca,14433860,000000122240328,5,5,your customer service sucked 6 months ago all around. What ever changes you made have all been for the better. I almost switch to Shaw but one of your reps sold me on staying and I am glad I did! Just keep going in the direction you are going and I will be with Bell another 10 years--Thanks,5
307963,01-JAN-12,31-DEC-11,Emmanuel,,en,65.95.188.20,morhan@sympatico.ca,14436108,000000122241322,5,4,"The problem was not resolved while I was on the phone,however,latter, after I shut down the computer and turned it back on the problem cleared, thanks to the instructions I was given during my conversation with Emmanuel.",5
307964,01-JAN-12,31-DEC-11,Vladimir,,en,74.12.88.178,pastiche@sympatico.ca,14436536,000000122244490,4,4,Less wait time,3
307965,01-JAN-12,31-DEC-11,Twinx,,en,74.12.88.178,pastiche@sympatico.ca,14436538,000000122244738,4,4,,3
307966,01-JAN-12,22-DEC-11,Temsu,,en,76.67.120.249,wrowney@sympatico.ca,14337030,000000122064840,5,4,"I think you have almost reached the ancient greek theory of perfection ; to which nothing can be added nor nothing can be taken away",5
307967,01-JAN-12,24-DEC-11,Kanchumarthi,,en,67.70.84.118,scott_sue@sympatico.ca,14354732,000000122104257,1,1,"Not cancel my home line and ask me to continue to pay for it, then not have a mechanism in place to manage the discrepancy between the service I'm getting (no phone line) and the billing for that service.  Have spent hours trying to reconcile this and we're not done!",1
307968,01-JAN-12,31-DEC-11,Vaishnavy,,en,74.12.147.195,fox.sandra@sympatico.ca,14433350,000000122240758,5,5,,5
307969,31-DEC-11,23-DEC-11,Yves,,en,174.91.16.18,rick777@sympatico.ca,14346340,000000122096427,4,4,"I would appreciate having a technician from Canada respond to my call instead of India or Costa Rica. The last person Gilberto Jose Amaya (568503) was very helpful and I could understand him and he went out of his way to help me. He was from Honduras or San Salvadore and his English was quite good.
",3
307970,31-DEC-11,30-DEC-11,Moises,,en,184.148.124.68,amteck@sympatico.ca,14418590,000000122233301,5,5,nothing very pleased with the patience and the advise ,5
307971,31-DEC-11,30-DEC-11,Moises,,en,184.145.100.124,greg_stanley@sympatico.ca,14422708,000000122225797,5,5,"Nothing. It was an unusual problem, he tried various ways to resolve it and remained focused until the problem was resolved.",5
307972,31-DEC-11,29-DEC-11,Zulfiquar,,en,70.30.213.64,enrico.proietti@sympatico.ca,14407126,000000122210714,5,5,,5
307973,31-DEC-11,29-DEC-11,Mohammed,,en,70.30.213.64,enrico.proietti@sympatico.ca,14407128,000000122211619,5,5,,5
307974,31-DEC-11,24-NOV-11,Randileigh,,en,67.208.5.162,wolverinequeen@sympatico.ca,14095770,000000121452672,1,1,have people who actually speak english/if you press 2 for french you get a french person but if you press 1 for english you get someone you dont understand!!!!!,2
307975,31-DEC-11,30-DEC-11,Mike,,fr,174.92.243.194,l.desmarais@sympatico.ca,14424854,000000122219008,4,4,,5
307976,31-DEC-11,30-DEC-11,Khan,,en,74.12.62.116,hishaw@sympatico.ca,14423010,000000122216212,4,5,,5
307977,31-DEC-11,28-DEC-11,Katherine,,en,76.64.212.181,jlrehill@sympatico.ca,14394194,000000122165065,5,5,Offered it to my wife when she called in April,4
307978,31-DEC-11,30-DEC-11,Alexander,,en,174.95.103.166,annehenderson1@sympatico.ca,14418752,000000122218534,5,5,"Nothing; but the survey should be corrected.   Q4 ties my willingness to recommend Bell to this single service call.  The service calls are not the problem with Bell.",4
307979,31-DEC-11,30-DEC-11,Jude,,en,70.50.34.104,mwb.belair@sympatico.ca,14426906,000000122222145,5,5,"not an improvement, but this was the first time I was asked for my hotmail password, which was a bit unusual.",
307980,31-DEC-11,30-DEC-11,Jean,,en,70.31.46.86,gerlinde@sympatico.ca,14422450,000000122217766,4,5,"It took almost 1 hour to get the 
Technician on the phone.",4
307981,31-DEC-11,30-DEC-11,Bismiya,,en,174.92.113.154,andre.gaudreault@sympatico.ca,14418612,000000122227417,5,5,,5
308487,30-DEC-11,29-DEC-11,Jessica,,en,64.231.214.231,lpagel@sympatico.ca,14411480,000000122201250,5,5,"I first contacted the Bell Center around 12:30 am on Dec 29, 2011..The rep on the line was totally incompetent & said he would call me back within a half hr of hanging up, thus my return call around 4:30 where a mist efficient rep was able to reset my password in a matter of minutes...the first rep never called me back nor did he record anything about my call as the 2nd rep said there was no record of my earlier call...The incompetent rep gave me a Temp password Ex7x3yobj4k which never worked...I don't know if you can find him or not, but we were on the one for a good 1/h hr to 45 minutes I'm sure & he definitely needs to be reprimanded and retrained!!!  My second experience saved my view of Bell in a positive way! ",2
308488,30-DEC-11,26-DEC-11,Hency,,en,184.145.18.252,nelson.barron@sympatico.ca,14369018,000000122131610,1,1,"not deleted programs because they were not bell programs and the tech thought they could  be the problem.  they weren't, and not only did I lose programs, I also lost my e-mail!!!!!!!!!!!!!!!
",1
308489,30-DEC-11,29-DEC-11,Ashley,,en,70.54.2.138,lloyd.jones@sympatico.ca,14411360,000000122204148,5,4,Not kept me on hold for so long,3
308490,30-DEC-11,29-DEC-11,Med Hosni,,fr,76.69.110.185,patetgabo@bell.net,14413740,000000122207741,4,5,,
308491,30-DEC-11,23-DEC-11,Lukasz,,en,70.51.75.212,dan.adams015@sympatico.ca,14339672,000000122088039,5,5,nothing all was done well,5
308492,30-DEC-11,28-DEC-11,Roy,,en,38.108.87.20,vince.vetro@sympatico.ca,14401910,000000122184049,1,1,"You no longer provide internet service by motum to rural communities and only provide service with a hub.  This means I no longer have service will Bell, whom I have been with since day one.  I know must find a new internet provider.",1
308493,30-DEC-11,29-DEC-11,Latregan,,fr,174.94.121.212,jacquespresseau@bell.net,14409140,000000122199492,5,5,,5
308494,30-DEC-11,29-DEC-11,Stephen,,en,70.30.19.207,shah786@bell.net,14415782,000000122195000,5,5,"I cannot think of anything at this 
moment, but I was very impressed with the excellent services provided by Stephen.",5
308495,30-DEC-11,29-DEC-11,Cindy,,en,70.54.45.74,jeanniegin@bell.net,14409470,000000122211404,5,5,nothing,5
308496,30-DEC-11,29-DEC-11,Marco,,en,70.24.168.225,tomrowen@sympatico.ca,14416964,000000122212735,2,2,"When I advised the rep that the modem that I was using was a SpeedStream, he should have recognized that it was too slow for the service that I have been subscribed to for the past couple of years.  When the technician arrived, he immediately knew what the problem was and it was resolved within 10 minutes.  I spend well over an hour talking to two reps who didn't recognize the problem.  The technician also advised me that I should speak to Bell about being reimbursed for the inefficent modem.  I am paying for 14 Mgs and the SpeedStream modem could handle a maximum of 8.  I am seriously considering moving away from Bell.    ",1
308497,30-DEC-11,29-DEC-11,Srinivasan,,en,174.95.206.58,g.wilkinson@sympatico.ca,14407712,000000122211740,5,4,"The customer care representative was effective, however, after the technician left we experienced the same problem that I called about.
I was able to contact the technician and he returned.  He replaced the modem and the problem seemed to be resolved.  Within an hour or so, however, the conncection dropped again.  I will monitor the situation but in all probabality will probably have to call again.  We think that the problem could be the outside line.  About three years ago our telephone wire had to be replaced due to squirrels eating through it.  Perhaps this is the problem again.  ",3
308498,30-DEC-11,29-DEC-11,Ritwik,,en,69.156.59.113,syandernoll@sympatico.ca,14416504,000000122198778,1,1,Improve customer relations by having representatives much more patient with customers who are experiencing difficulties with their internet,1
308499,30-DEC-11,29-DEC-11,Shaun,,en,69.156.59.113,syandernoll@sympatico.ca,14416506,000000122201049,2,2,Very disappointed with customer service reps.,1
308500,30-DEC-11,28-DEC-11,Pradheep Kumaar,,en,70.49.244.47,graham.copley@sympatico.ca,14392580,000000122170554,2,2,Better technical training for your staff.,2
308501,30-DEC-11,28-DEC-11,Nix,,fr,76.67.173.8,bedhutch@sympatico.ca,14388394,000000122164875,3,4,"D'être au courant the tous les ""packages"" d'interurbain de Bell ainsi que leurs implications aux charges de la facture mensuelle.  J'ai dû téléphoner le lendemain et j'ai parlé à une autre personne qui a fait la recherche.  Enfin j'ai eu un meilleur ""package"" pour notre situation.
Par contre, la confirmation a été reçu par internet et je remarque que mon nouveau package semble avoir annulé les forfaits rabais... chose qui n'a pas été mentionné.  Alors, je ne suis pas vraiment avantagé...!",4
308502,30-DEC-11,19-DEC-11,Wynbert,,en,70.51.75.253,wlong001@sympatico.ca,14305226,000000121984963,4,4,"personally, I make alot of my mistakes unintendedly and cant put the blame on anyone.The machine is getting old and so am I (86).                 ",5
308503,30-DEC-11,27-DEC-11,Gloria,,en,69.157.125.195,kdunkley@sympatico.ca,14379958,000000122143125,5,3,I asked to have the modeom changed to a unit without wireless and I revice the new unit within two days which was very impressive. The only problem is I didn't recieve the unit I asked for. I will have to return it.,4
308504,30-DEC-11,23-DEC-11,Asma,,fr,70.30.218.55,dupontmartel@bell.net,14340294,000000122090912,4,4,,3
308505,31-DEC-11,29-DEC-11,Claudia,,en,64.231.131.62,summersm@sympatico.ca,14416408,000000122194233,1,1,Fixed the Internet problem,1
308506,31-DEC-11,30-DEC-11,Allan,,en,174.92.35.150,cdecarlo@bell.net,14419968,000000122217552,5,5,nothing....woman I spoke to was excellent,5
308507,31-DEC-11,27-DEC-11,Zaccheus,,en,64.150.137.42,bcochrane@bell.net,14373810,000000122142964,5,5,,5
308508,31-DEC-11,30-DEC-11,Manel,,fr,76.65.64.31,nicojac@sympatico.ca,14427054,000000122215768,5,5,,5
308509,31-DEC-11,30-DEC-11,David,,en,70.27.188.44,burkedj@sympatico.ca,14419712,000000122218044,4,4,Shorter wait time(waited 20 min for help) Needed 3 different people to disconect all bell products,4
308510,31-DEC-11,30-DEC-11,Adnan,,en,70.53.48.215,marav@bell.net,14425762,000000122230588,5,5,,5
308511,31-DEC-11,30-DEC-11,Kota,,en,76.70.66.20,ben10@sympatico.ca,14419252,000000122215909,5,4,nothing,4
308512,31-DEC-11,30-DEC-11,Leslie,,en,69.157.156.168,charles114@sympatico.ca,14420040,000000122234816,5,5,Leslie was excellent. She was wonderfully accommodating. Her phone call should be used as an example to all employees in training. Awesome service.,5
308513,31-DEC-11,30-DEC-11,Jessica,,en,76.65.61.10,viger@bell.net,14430378,000000122230055,4,3,Provide me with a representative that has more experience. I spent about an hour on the phone mainly waiting and in the end my problem is still not resolved.,4
308514,31-DEC-11,31-DEC-11,Fourat,,en,70.55.104.49,ngantzkow@bell.net,14427020,000000122236346,5,5,,3
308515,31-DEC-11,30-DEC-11,Mohamed,,fr,76.69.179.53,jlepire@bell.net,14423872,000000122214549,4,4,RIEN DE PLUS,3
308994,31-DEC-11,30-DEC-11,Mahmoud,,fr,70.26.251.84,carmen.boucher.fol@bell.net,14419818,000000122232442,5,5,"rien de plus car votre patience a été un soulagement pour moi et voila mon premier envoie de courriel pour vous prouvez que le temps que vous y avez mis me rend aujourd'hui la possibilité d'etre sur internet comme une jeune fille... ca me rajeunit  merci et bonne année
",5
308995,31-DEC-11,30-DEC-11,Alexander,,en,184.145.7.57,mk.taylor@sympatico.ca,14426618,000000122226709,5,5,He did it all,5
308996,31-DEC-11,30-DEC-11,Jessica,,en,76.69.137.54,geordie48@sympatico.ca,14422406,000000122234657,5,4,,5
308997,31-DEC-11,30-DEC-11,Perumalla,,en,65.93.86.137,jferrow@sympatico.ca,14423748,000000122235127,4,4,,4
308998,31-DEC-11,30-DEC-11,Porushotham,,en,64.231.68.116,dianemuckleston@sympatico.ca,14421108,000000122235131,5,5,nothing,5
308999,31-DEC-11,30-DEC-11,Anis,,fr,76.65.83.6,jeanpierre.lamarre@sympatico.ca,14423646,000000122213617,3,2,,4
309000,31-DEC-11,30-DEC-11,Cathrine,,en,67.70.94.24,maria.finelli067@sympatico.ca,14425832,000000122227115,4,3,,4
309001,31-DEC-11,30-DEC-11,Linda,,en,184.145.107.70,don.bourre@sympatico.ca,14421260,000000122223310,5,4,Improve the wait time to talk to someone.,5
309002,31-DEC-11,30-DEC-11,Brenda,,en,70.26.105.236,ddennison@sympatico.ca,14420858,000000122229503,4,3,"Have all calls directed straight to Canada with good English speaking reps.
Speed still has not improved.",4
309003,31-DEC-11,29-DEC-11,Martine,,fr,174.92.173.193,martingirard@sympatico.ca,14412166,000000122202651,1,1,Mieux écouter le problème qui a duré une dizaine de jours avant d'envoyer un technicien.....tel que demandé. ,1
309004,31-DEC-11,30-DEC-11,David,,en,74.15.26.235,lcwatkins@sympatico.ca,14425054,000000122221166,5,5,nothing more,5
309005,31-DEC-11,30-DEC-11,Ana,,en,76.66.133.177,walterc@sympatico.ca,14430478,000000122222284,4,3,"The problem was with outlook. Representative resoled connection issue, but did not resolve finding e mails in outlook",5
309006,31-DEC-11,30-DEC-11,Mohamed Amine,,fr,65.92.221.24,don65@bell.net,14421276,000000122222133,4,4,tous est correct,4
309007,31-DEC-11,30-DEC-11,Aleem,,en,174.92.91.168,cybled@sympatico.ca,14420558,000000122229159,5,4,"Quite stsified, thank kyou.",5
309008,31-DEC-11,30-DEC-11,Alpha,,fr,174.89.187.82,helene.moussette@sympatico.ca,14422934,000000122224649,4,4,"Que l'attente fut moins longue. J'avais deux sujets de facturation; mon compte téléphone et internet. Toit fut réglé et confirmé via internet et je suis restée une heure et demi au téléphone. . .  ça c'est beaucoup trop long.",4
309009,31-DEC-11,30-DEC-11,Reshma,,en,69.159.3.63,trevs14bikes@sympatico.ca,14430168,000000122222490,5,3,"Issue was recurrent slow internet speed. I reserve the ""absolute"" rating on the issue being resolved because I haven't had a long-term test to find out if it is finally resolved. In the meantime, the speed has been improved and it looks promising. I believe the customer care rep was doing everything he could to resolve the issue.",3
309010,31-DEC-11,27-DEC-11,Sinu,,en,174.93.121.23,kaiso.soca@sympatico.ca,14379790,000000122155321,5,5,"Though it is not your policy to provide support to customers using third party products i.e. my Cisco/Linksys router, the representative nonetheless listened, and offered brief guidance, which assisted to solve the immediate problem.

This is a great approach to hands-0n, and hands-off to non-supported third party products.

Jack A Clarke (A554999) - A Bell Business Market Employee and Bell Sympatico customer.

FYI, I am not offering a biased opinion being a Bell employee, my experience was real and I found the representative approach to be very helpful
 ",5
309011,31-DEC-11,29-DEC-11,Ibrahim,,fr,70.29.168.129,claire2lunes@bell.net,14405422,000000122196396,2,2,"les critères d'aide ne sont pas bien définis au client lors de l'abonnement.
On a facilement l'impression qu'on va répondre à tous vos   problèmes ou aux 
questions que vous allez poser. La réa-
lité est toute autre.",2
309012,31-DEC-11,30-DEC-11,David,,en,74.12.123.79,jdjbd@sympatico.ca,14423564,000000122222377,1,1,after being on the phone for over 45 mins the rep was tranfering me to a level 3 tech...the phone disconnected and no one bother to call me back...not have all all.,1
309013,31-DEC-11,30-DEC-11,Joseph,,en,184.146.115.45,redwil@sympatico.ca,14428084,000000122220287,3,4,"THe iNternet & land line folk need to better coordinated.

I wouked for Bell for over 35 years in service & the Co needs to get back to meeting Customer expectations.
Other wise, good work and other than the 10 minutes waiting for a repair response, it was a job well dine.

Thanks to the crew.",5
309014,31-DEC-11,30-DEC-11,Thomas,,en,70.27.4.70,chinnsky@sympatico.ca,14420114,000000122229397,4,4,Heavy call volume - waited over 20 minutes.,4
309015,31-DEC-11,30-DEC-11,Justine,,en,70.50.5.33,wenkay@sympatico.ca,14430554,000000122216501,5,5,nothing,5
309016,31-DEC-11,30-DEC-11,Skander,,fr,70.51.13.215,marlene.zielonka@sympatico.ca,14426002,000000122234945,5,4,"il y a une chose que j' aimerais présciser, il y a quelques temps, j'ai eu affaire a bell au 611 car j< avais des problêmes avec mon internet, j' ai parler avec une personne qui était en tunisie, et cette personne m' a demandé mon numéro banquaire autrement dit mon nip de la caisse populaire je lui ai dit que je ne voyais pas le rapport avec mon prôblême, lui m' a dit que c'était pour voir si j' avais payé mon compte, je ne lui ai pas donné et j, en ai fait par a bell, qui je crois n' a pas donné suite a mon appel, si je vous en parle c'est pour protégé d' autres personnes. merci.",4
309017,31-DEC-11,30-DEC-11,Aquiles,,en,65.94.57.232,tonyciufo@sympatico.ca,14430118,000000122235938,5,5,I believe that you tech was very helpful.,5
309018,31-DEC-11,30-DEC-11,Moses,,en,174.93.65.228,scottanderson_7@sympatico.ca,14428874,000000122232496,5,5,nothing,4
309019,31-DEC-11,28-DEC-11,Travis,,en,70.52.170.78,alf12@sympatico.ca,14387560,000000122174596,5,4,"Pleae have Travis train ALL your customer service reps.  This is the very first time that I have been pleased with your customer service. 
Travis understood what I was saying, walk me through an effective work around to my issue and he NEVER once ask me useless, repetative, mind-numbing questions. If you have acustomer service award - Travis should get one!",2
309020,31-DEC-11,30-DEC-11,Kyle,,en,184.147.9.208,gordon.robertson@sympatico.ca,14422640,000000122230065,5,5,,3
309021,31-DEC-11,30-DEC-11,Venkatesh,,en,67.68.54.177,mj.manilla@sympatico.ca,14426606,000000122227779,5,5,,5
309022,31-DEC-11,30-DEC-11,Ayoub,,fr,76.67.163.2,clouzo@sympatico.ca,14420339,000000122221307,1,1,Un simple conseil sur le partage de mon imprimante via votre router bell aurait été apprécié,1
309023,01-JAN-12,30-DEC-11,Wafa,,fr,69.159.135.74,anpouliot@sympatico.ca,14418792,000000122215852,4,3,"Je dois attendre encore 1 mois, soit le 22-01-2012  avant de savoir si les crédits convenus lors de ma dernière  communication du 30-11-2011 seront bel et bien appliqués à mon compte et ce  avec effet rétroactif à novembre 2011.
Je considère ce délai trop long et je crois sincèrement que je devrai vous rappeler...
En espérant que le tout soit réglé pour le 22-01-2012.
Merci ! ",4
307497,03-JAN-12,02-JAN-12,Yao,,fr,70.24.160.147,mwgirard@bell.net,14452644,000000122278942,1,1,Livrer un service stable. Changer votre histoire que le service de réparation donne toujours au client. Je vérifie avec la facturation et si je peux canceler mon service internet je fais installer Rogers qui a un service plus stable et livre une vitesse très prête de celle demandée et à un pris très très compétitif. ,2
307498,03-JAN-12,02-JAN-12,Duncan,,en,192.237.29.125,may@sympatico.ca,14451876,000000122278844,4,4,,5
307499,03-JAN-12,25-DEC-11,Mohammed,,en,76.68.97.232,s.j.sinclair@sympatico.ca,14360382,000000122116568,3,3,"Did not follow up on the phone what so ever after promising to check back the folowing day, and noone still hasn't called.",2
307500,03-JAN-12,02-JAN-12,Alonia,,en,174.92.57.23,jbruzzese1@sympatico.ca,14449138,000000122277681,5,5,nothing,5
307501,03-JAN-12,02-JAN-12,Claudia,,en,70.54.128.31,marlene706@sympatico.ca,14451716,000000122258291,4,4,"I had some difficulty understanding the operator, but she did help solve the problem.  I don't know if the problem will occur anytime soon, though.",3
307502,03-JAN-12,02-JAN-12,Susan,,en,70.27.233.17,ej.mcdiarmid@sympatico.ca,14447017,000000122269267,5,5,The representative I talked to was very helpful. Shedidn't push a product on me. I like that when we get our interntional exchange students we will be able to increase our internet useage for a short period of time. ,5
307503,03-JAN-12,31-DEC-11,Ayoub,,fr,67.68.112.231,jean.rochette@sympatico.ca,14434340,000000122246700,1,1,Une autre proposition que de rebranché tout mon ancien ordi.  Il m'a pris vraiment pour un idiot.,3
307504,03-JAN-12,02-JAN-12,Sam,,en,70.29.1.235,kboyd95@sympatico.ca,14450200,000000122279851,5,5,,4
307505,03-JAN-12,31-DEC-11,Ben Mahmoud,,fr,67.68.112.231,jean.rochette@sympatico.ca,14434338,000000122248612,5,5,,5
307506,03-JAN-12,02-JAN-12,Eric,,en,76.65.44.225,joebrown13@sympatico.ca,14449626,000000122269712,3,4,"have your phone staff able to speak english and actually be in canada.  I refuse to speak to off shore call centers when we have canadians out of work,",3
307507,03-JAN-12,02-JAN-12,Stephen,,en,184.144.48.126,hollyoake@bell.net,14448564,000000122262802,2,1,"Have your reps make notes. It is tiresome to have to explain the problem over and over to the same person. Also, do not transfer me to some other support organization simply to get me off the phone",1
307508,03-JAN-12,02-JAN-12,Houssem,,fr,174.94.117.105,ceben.luss@sympatico.ca,14445378,000000122265062,5,5,J'ai apprécier la courtoisie et la patience du conseiller Merci!,5
307509,03-JAN-12,02-JAN-12,Meriem,,fr,70.30.185.54,manzerolle@bell.net,14451472,000000122258158,5,3,,5
307510,03-JAN-12,02-JAN-12,Sujay,,en,70.53.109.234,wilbrun@sympatico.ca,14456678,000000122262418,5,4,,5
307511,03-JAN-12,02-JAN-12,Houssem,,fr,184.145.251.53,timotee@sympatico.ca,14456066,000000122278636,5,4,,5
307512,03-JAN-12,02-JAN-12,Joshua,,en,65.92.191.48,mattnesbitt@sympatico.ca,14451840,000000122263246,5,5,not so much transfering from person to person,4
307513,03-JAN-12,02-JAN-12,Gabriela,,en,174.88.150.87,harold14@sympatico.ca,14448390,000000122265661,5,5,,5
307514,03-JAN-12,02-JAN-12,Cath,,en,99.231.248.50,franshel@sympatico.ca,14447620,000000122267479,1,1,Follow up with an email as promised but was never received,1
307515,03-JAN-12,02-JAN-12,Vijay,,en,70.53.109.234,wilbrun@sympatico.ca,14456680,000000122267323,5,5,Nothing problem solved. Good Tech,5
307516,03-JAN-12,02-JAN-12,Diego,,en,70.27.136.35,simsbeilhartz2@sympatico.ca,14455192,000000122273821,5,5,n/a,4
307517,03-JAN-12,02-JAN-12,Anne,,en,70.55.1.64,linda.smith046@sympatico.ca,14450904,000000122275547,5,5,I do think that your address book should remain with your new computer,5
307518,03-JAN-12,02-JAN-12,Khouloud,,en,184.148.172.254,agnes.caronj@bell.net,14443622,000000122259489,1,2,The problem was resolved but she changed my name on my e-mail.  She did put my husband's name on my e-mail since my contact don't know me as P. Caron I had to call back to have the name change as I'm not a computer whiz...,3
307519,03-JAN-12,02-JAN-12,Jose,,en,76.67.104.125,ethansparents@sympatico.ca,14447270,000000122273923,5,5,,5
307520,03-JAN-12,02-JAN-12,Martina,,en,76.69.9.224,mrbigs@sympatico.ca,14452554,000000122278545,4,4,,4
307521,30-DEC-11,29-DEC-11,Nischal,,en,76.68.102.10,harr@sympatico.ca,14408490,000000122196793,3,3,"I do not consider myself prejudiced in any way.  I have friends form a number of different ethnic backgrounds, East Indian included.  I find it very difficult to interact with people from the Indian call centres because they are difficult to understand, they do not speak clearly enough, or the connections are bad.  If I ask to speak to someone from Canada I am frequently told that they do not have the ability to transfer my call, or they insist to the point of being belligerent that they have sufficient skiils to solve my problem.",3
307522,31-DEC-11,29-DEC-11,Kaustabh,,en,76.68.13.215,mniec@bell.net,14412900,000000122200776,5,5,"Nothing, the serviceman was very friendly, courteous and helpful.  ",5
307982,31-DEC-11,30-DEC-11,Loyda,,en,184.148.123.228,tom.mccasey@sympatico.ca,14430078,000000122231786,3,3,Fixed the problem in real time and with less time on the phone,3
307983,31-DEC-11,26-DEC-11,Merly,,en,65.94.205.173,kenglloyd@sympatico.ca,14366970,000000122130527,1,1,your rep. that caused this problem sold me an upgrade that was not suitable for my computer. he sent a new modem with out checking if I had a ethenreal port in my computer to accept the cable.he asked me no questions.,1
307984,31-DEC-11,29-DEC-11,Sheila,,en,70.24.153.217,larry.langdon@sympatico.ca,14410966,000000122200074,5,5,"The customer care representative went to my file to see what savings could be had which was much appreciated.
However, when I got the e-mail confirmation, I noted that three(3) items had been removed, namely:
Removed:
Bell Home phone Bundle Savings
 5.00cr
Removed:
Bell Long Distance Bundle Savings
 5.00cr
Removed:
Bell Internet Bundle Savings
 5.00cr
Total (before taxes)
15.00
What was not explained whether this removal was genuine cost savings or, because of the removal, would increase my costs in one or more of the areas where they were removed.
I would like assurance that increased costs in these areas is not the case    
",5
307985,31-DEC-11,30-DEC-11,Marco,,en,184.151.63.154,kreme413@sympatico.ca,14424772,000000122233367,4,3,"Marco was the 7th person I talked to that night and over one hour on the bell all I wanted was to get my sympatico account back. We had stopped dial up and now using the bell hub and was not told when i cancelled my dial up that my sympatico account would be gone. Marco did what he could by trying to get me to the right area (like all the other ones thought they were doing) and called back when we got disconnected he sent me to business office but when that happen they were just closing and we got disconnected again so I called back and got the number I was to call the next day and did so. 
",4
307986,31-DEC-11,29-DEC-11,Christine,,en,67.71.151.241,mjrogman@sympatico.ca,14412816,000000122193428,5,5,Told me before hand so I wouldn't have needed to make the call.,5
307987,31-DEC-11,30-DEC-11,Houssem,,fr,67.68.174.120,bertrand.coulombe@sympatico.ca,14419294,000000122228863,4,4,,4
307988,31-DEC-11,27-DEC-11,Sonia,,fr,67.68.205.105,j.cartier@sympatico.ca,14378534,000000122154028,5,5,,4
307989,31-DEC-11,31-DEC-11,Vladimir,,en,70.50.114.15,bwootten@sympatico.ca,14419726,000000122236370,5,5,Give me a smack alongside the head and tell me to listen to what you are saying.  A problem we had with resolving the issue was because I was not paying attention.  Once I did what you said every thing was ok.  Thanks Barry,5
307990,31-DEC-11,30-DEC-11,Arthi,,en,74.15.25.187,aliveandwell@bell.net,14418492,000000122223179,2,2,"better training...she was courtious, but I did not inderstand her hvry well do to a acsent problem; not hr falult. But she could not resolve a simple issue about options on my bell mail  suview because as she said she was not trained on those issues. I find this a little disconcerting. I thought that is exactly what the tech support people were for.",3
307991,31-DEC-11,30-DEC-11,Frank,,en,69.156.56.181,kabereck@sympatico.ca,14424322,000000122233678,1,1,Provide schedules for service calls that technicians follow.,1
307992,31-DEC-11,30-DEC-11,Ginette,,en,76.66.162.173,stacey.lavallie@bell.net,14429398,000000122233656,5,5,Fire the person in tv sales who was a completely horrid monster to me.,4
307993,31-DEC-11,30-DEC-11,Sulochana,,en,184.145.11.157,les_lee@sympatico.ca,14425116,000000122222946,1,1,"after a great deal of time , spent by your rep & myself , the situation is still not corrected !!!but she did try !! pls help !!",5
307994,31-DEC-11,30-DEC-11,Ashley,,en,174.91.120.177,lessifmg@sympatico.ca,14425128,000000122227120,2,5,"Wait time was too long - this happens often.  As a major phone provider, this should not be hard to correct.",2
307995,31-DEC-11,30-DEC-11,Megan,,en,70.55.39.216,sipesbl@sympatico.ca,14429166,000000122233589,4,4,,3
307996,31-DEC-11,28-DEC-11,Gopi Rathinam,,en,70.53.226.92,lobrand@bell.net,14395960,000000122163690,5,4,,4
307997,01-JAN-12,31-DEC-11,Emmanuel,,en,70.54.8.192,Juliarowlands@bell.net,14430982,000000122237959,3,3,"Bell needs more knowledgeable technical help on the 'phone. It's not good enough, to say that Bell's technical support ends at the modem test. The client needs to know where else to get advice when their connection isn't working atall.",3
307998,01-JAN-12,31-DEC-11,Marcos,,en,74.66.227.176,dhutch@sympatico.ca,14432862,000000122246068,5,5,Provided a long distance tel no on the internet to call Bell.,4
307999,01-JAN-12,31-DEC-11,Asma,,fr,174.92.161.135,mbrassard3@sympatico.ca,14435776,000000122242390,5,5,,5
308000,30-DEC-11,23-DEC-11,Neila,,fr,184.145.191.206,elisabeth.mainguy@sympatico.ca,14340434,000000122089939,5,4,,5
308001,31-DEC-11,30-DEC-11,Ben,,en,76.71.151.40,linda.lloyd@sympatico.ca,14425204,000000122215320,4,4,It would be nice if Bell offered long-time customers the same great rates offered to new customers. It's very frustrating to see a price on the website but then to find out you're not eligible for it when you call in. The price advertise for Fibe 12 is around $20. The actual price was over $50. It's very misleading and in no way rewards customer loyalty (30+ years).,3
308002,31-DEC-11,30-DEC-11,Danielle,,en,74.12.123.79,jdjbd@sympatico.ca,14423566,000000122224637,3,1,,2
308003,31-DEC-11,30-DEC-11,Shinoj,,en,70.48.43.174,madatjimr@bell.net,14425658,000000122226421,5,5,,5
308004,31-DEC-11,30-DEC-11,Shinoj,,en,70.48.43.174,madatjimr@bell.net,14425660,000000122226320,5,5,,5
308005,31-DEC-11,30-DEC-11,Tabatha,,en,70.27.28.164,leeanne.sheedy@sympatico.ca,14425074,000000122226284,5,4,"i would have liked to have the new gigabytes available to me, applied as credits against the overages laready charged on my account. The agent said there was no way to do this but I was surprised as this is not ideal customer service. ",4
308006,31-DEC-11,29-DEC-11,Tony,,en,65.95.204.118,dallast@sympatico.ca,14405916,000000122196290,1,1,"Tried to focus on fact that I have been charged for a service I have not been receiving, which was confirmed by your own technician, instead of blaming me, the customer, for not phoning sooner. Given that resolving this took me the total of a full business day I didn't deal with it before because I work full time and only had time over the holidays to do this. Every time I have tried to resolve a bigger problem with your company this has been the case. So I lived with low speed 'status quo' until I knew I had the time and energy to spend: 2 hrs. on phone day 1, 1/2 day at home waiting for technician day two, 2 hrs on phone with customer service day 2.",2
308007,31-DEC-11,30-DEC-11,Kota,,en,70.24.214.184,irene.thorburn@sympatico.ca,14423202,000000122219892,4,4,needs lots of patience,4
308008,31-DEC-11,28-DEC-11,Mark,,en,174.88.51.143,k.black@sympatico.ca,14394764,000000122162285,5,5,nil,5
308009,31-DEC-11,30-DEC-11,Jason,,en,184.151.115.69,marlene.casey@bell.net,14425996,000000122214147,4,4,,4
308010,31-DEC-11,30-DEC-11,Marc,,fr,184.163.206.192,augerandre@sympatico.ca,14418958,000000122220844,4,2,,4
308516,30-DEC-11,29-DEC-11,Katelyn,,en,174.92.78.151,dlscheerer@sympatico.ca,14406616,000000122196970,5,5,Reduce the amount of time on hold.,5
308517,30-DEC-11,27-DEC-11,Luis,,en,70.29.111.32,dburch@bell.net,14375796,000000122157251,5,5,,5
308518,31-DEC-11,26-DEC-11,Mir,,en,174.95.183.158,mcarthur3@sympatico.ca,14368388,000000122134873,5,5,,5
308519,31-DEC-11,30-DEC-11,Rodolfo,,en,76.70.110.229,conniemac1@sympatico.ca,14420422,000000122234919,1,1,Given me an answer on how to fix the problem. He referred me to the Sony support staff and they said that it's an ISP problem and to call Bell back. I was on the phone for 1 1/2 hours and the problem is not solved....very frustrating.,2
308520,31-DEC-11,30-DEC-11,Mourad,,fr,70.52.54.188,idees-medias@sympatico.ca,14423162,000000122222691,3,3,J'ai rencontré le même problème (accès impossible intermittent)une fois sur 10 plutôt qu'une sur 3 après avoir c0nsulté. je me demande cependant pourquoi cela survient encore quoi que dans une bien moins grande mesure.,3
308521,31-DEC-11,30-DEC-11,Mukendi,,fr,69.156.218.123,andre.lepine@sympatico.ca,14418616,000000122218811,4,4,,4
308522,31-DEC-11,28-DEC-11,Amanda,,en,65.92.30.76,gary.methot039@sympatico.ca,14392106,000000122162781,5,4,"not too much more she could have done
",4
308523,31-DEC-11,30-DEC-11,Karla,,en,65.92.200.117,cterstall@sympatico.ca,14420514,000000122224892,5,5,waiting to talk to someone about the problem it seemed forever approx 15 min wait.,5
308524,31-DEC-11,30-DEC-11,Nabil,,fr,70.26.222.199,laplantea11@bell.net,14424954,000000122225227,4,3,"peu, puisqu'il n'y a que le service de base internet dans ma région.",4
308525,31-DEC-11,30-DEC-11,Gustavo,,en,174.91.128.18,ferreira_51@sympatico.ca,14421982,000000122230290,5,5,,5
308526,31-DEC-11,30-DEC-11,Elizabeth,,en,174.94.60.3,jekendall@sympatico.ca,14423680,000000122222940,5,5,,4
308527,31-DEC-11,30-DEC-11,Mohamed,,fr,174.92.202.122,lilobe@sympatico.ca,14425192,000000122215110,5,5,Rien d'autre je suis très satisfaites merci,5
308528,31-DEC-11,30-DEC-11,Juan,,en,65.95.108.108,bearr1@bell.net,14419196,000000122234451,5,5,"Nothing Juan did everything. He did it so fast I just watched.
 Thanks",5
308529,31-DEC-11,29-DEC-11,Edgardo,,en,174.92.111.155,ronlafleur@sympatico.ca,14415138,000000122190773,5,3,A change had to be made to the .... hub? Point? on the road but in our area it is done at a manned station so a ticket was issued and it will be done later. The line is back up but Dustin said the modem problem I was experiencing (cycling over and over) may have been caused by a bad line. All appears well now but I have his number and will let him know early in the new year!,5
308530,31-DEC-11,30-DEC-11,Orlando,,en,174.92.104.123,raine.wannitt@sympatico.ca,14427962,000000122232860,5,5,Nothing. Orlando was extremely helpful.,4
308531,31-DEC-11,30-DEC-11,Valarmathy,,en,184.145.113.115,gary.vickers@sympatico.ca,14422316,000000122222210,1,1,provide an agent that could speak english with an accent that I could understand. Offer some ability to contact an actual employee of Bell residing in Canada. ,1
308532,31-DEC-11,30-DEC-11,Robert,,en,184.144.73.149,i.wilsher@bell.net,14423134,000000122235701,5,5,Customer service has greatly improved. Customer service is on par with the competition. Internet price performance ratio is seriously disapointing. I would never recommend bell fibe or any internet service bell provides. Price is too high for fibe 6 and bandwidth usage is too low for the average user. ,1
308533,31-DEC-11,30-DEC-11,Bismiya,,en,174.92.60.34,alexrodrigues@sympatico.ca,14418468,000000122229399,5,5,cut down the waiting time before a representive is available.,5
308534,31-DEC-11,30-DEC-11,Lokeswaran,,en,184.144.74.126,rig1@sympatico.ca,14428234,000000122219428,4,5,,5
308535,31-DEC-11,30-DEC-11,Marco,,fr,76.65.50.97,andre.laurin3@sympatico.ca,14418614,000000122224157,4,4,tout a été parfait le monsieur félisitatioun ,5
308536,31-DEC-11,30-DEC-11,Methil,,en,74.15.62.142,doug.lawrence@sympatico.ca,14421326,000000122232721,5,5,,5
308537,31-DEC-11,30-DEC-11,Steve,,en,76.67.48.62,wdskor@sympatico.ca,14430528,000000122226334,5,4,Improve wait time.Too long.At least 30 minutes on hold listening to your robot.,5
308538,31-DEC-11,30-DEC-11,Juan,,en,174.95.92.49,dcsteinwall@sympatico.ca,14420848,000000122227179,2,2,I felt that the rep should have advised me to power down the service earlier in the call - I felt that a lot of time was wasted and the call took much longer than I expected.  If all that was required was a power off - that should have been done in the first minute of the call.  He kept tellin g me that he was checking and testing but I dont believe that he was doing anything constructive,3
308539,31-DEC-11,30-DEC-11,Jeff,,en,50.101.139.161,jferguson13@sympatico.ca,14423744,000000122216688,4,5,It would be great if I didnt have to wait so long on hold,4
308540,31-DEC-11,30-DEC-11,Mohamed Abdelkader,,fr,69.156.17.15,robert.laur@sympatico.ca,14428328,000000122231105,5,5,,5
308541,31-DEC-11,29-DEC-11,Gregorio,,en,216.209.111.185,valcairns1231@bell.net,14417178,000000122194745,4,4,,4
308542,31-DEC-11,26-DEC-11,Naim,,fr,67.68.7.202,sylvie.rondeau3@sympatico.ca,14371404,000000122129450,4,5,n/a,4
308543,31-DEC-11,30-DEC-11,Yves,,fr,65.94.181.52,ronheb@sympatico.ca,14428472,000000122219540,4,4,1/2 heure d'attente avant de parler au conseiller. avec le conseiller le problême a ét é résolu rapidement,4
308544,31-DEC-11,28-DEC-11,Priyanka,,en,174.93.88.144,paige2page@bell.net,14398352,000000122178975,5,5,,5
308545,31-DEC-11,30-DEC-11,Ahmed,,en,174.92.113.154,andre.gaudreault@sympatico.ca,14418610,000000122216244,2,2,Better training,
308546,31-DEC-11,30-DEC-11,Mathew,,en,184.148.188.23,calevincent@sympatico.ca,14419774,000000122219308,4,4,either reduce the cost of internet or increase my cap without any added expence,2
308547,31-DEC-11,28-DEC-11,Manuel,,en,70.49.151.103,jeanne13@sympatico.ca,14393870,000000122167834,5,5,give me a weeks refund on my internet service I was promised a phone call which never came and I at last got Manual who fixed it for me,5
308548,31-DEC-11,30-DEC-11,Judith,,en,184.151.63.154,kreme413@sympatico.ca,14424774,000000122233368,3,2,Well after being transfered for the six time I was told I was at the wrong department and Judith would send me to the right department well guess what I was at the wrong one again oh well after the 8th person the next day I think it is going to be resolved.,4
308549,31-DEC-11,30-DEC-11,Shinoj,,en,69.159.184.12,hms1@sympatico.ca,14423040,000000122215699,1,1,"I believe that my problem could have been solved by Bell, however the technician passed me on the the printer folks, Microsoft or HP and said they would fix it. I still value Bell and think their company is great and I am pleased with all the services I receive from Bell.  This one time I am not pleased.   ",5
308550,31-DEC-11,30-DEC-11,Nagender,,en,76.71.59.197,pbirrell1@sympatico.ca,14427538,000000122221527,4,4,so confusion between phone side and internet side. ,4
308551,31-DEC-11,29-DEC-11,Cathrine,,en,67.68.164.177,ray.massie@sympatico.ca,14414514,000000122212116,5,5,Nothing to add.,5
308552,31-DEC-11,28-DEC-11,Sonia,,fr,67.68.75.213,mickeyetminnie.boucher@sympatico.ca,14397378,000000122170599,4,4,,4
309024,01-JAN-12,31-DEC-11,Adnan,,en,74.12.50.77,jd-rd@bell.net,14434302,000000122246217,5,5,,5
309025,01-JAN-12,30-DEC-11,Sylvie,,en,70.52.21.96,menda1@bell.net,14426308,000000122224543,3,2,you should support apple pcs,3
309026,01-JAN-12,30-DEC-11,Anne,,en,69.158.93.185,yberardo@sympatico.ca,14430738,000000122228430,5,5,"Nothing, we were completely satisfied.",5
309027,01-JAN-12,30-DEC-11,Houssemeddine,,fr,76.65.89.64,bodz@sympatico.ca,14419476,000000122225993,3,1,résoudre le problème,3
309028,01-JAN-12,31-DEC-11,Jdey,,fr,70.53.171.25,marmich72@bell.net,14435646,000000122238927,5,4,"Oui,mais est-ce possible de pouvoir avoir les messages entrant sur les deux ordi.Un ordi avec une tour et un portable? Très bon service les 2 fois que nous vous avons contacté.Merci.",5
309029,01-JAN-12,31-DEC-11,Hamza,,fr,69.159.178.144,norm.boivin@sympatico.ca,14436348,000000122243297,4,3,,4
309030,01-JAN-12,31-DEC-11,Aqeel,,en,70.27.235.52,connieo@sympatico.ca,14432476,000000122238489,4,5,nothing,4
309031,01-JAN-12,30-DEC-11,Salvador,,en,74.15.82.98,tschro@sympatico.ca,14430192,000000122223728,5,5,,5
309032,01-JAN-12,30-DEC-11,Mohamed,,fr,67.68.220.176,sylvain_landry28@sympatico.ca,14429678,000000122229076,4,4,,4
309033,01-JAN-12,31-DEC-11,Yosimar,,en,173.33.127.15,ruth.watson@sympatico.ca,14437330,000000122238378,4,,We did not complete the financial arrangments,4
309034,01-JAN-12,30-DEC-11,Daniel,,en,65.92.14.137,j.o.w@sympatico.ca,14423300,000000122236322,3,2,,5
309035,01-JAN-12,31-DEC-11,Yosimar,,en,70.24.149.92,blakesie@sympatico.ca,14431858,000000122243505,5,5,,5
309036,01-JAN-12,29-DEC-11,Richard,,en,174.94.43.13,d.b.crockett@sympatico.ca,14405826,000000122205831,5,5,,5
309037,01-JAN-12,31-DEC-11,Revathi,,en,76.68.152.233,glori@bell.net,14433670,000000122245524,1,1,Get experienced technicians   ... I called to get help setting up a wifi connection to a new netbook   ... the technician changed my security and it screwed up my connection on my laptop.  .... I connected with onlin support via my PC with agent GRANT employee number 460622 explained my situation and he took 2 hours to NOT resolve the situation .... it is a simple issue to resolve BUT now I have 2 out of 3 of my machines OUT of a service I am PAYING FOR !!!!  ... I am upset because of the incompetence and screw-ups   ... check the logs and see the unnecssary venture that I was taken on   ....   ,1
309038,01-JAN-12,31-DEC-11,Jessica,,en,67.71.5.106,waynelamb@sympatico.ca,14438424,000000122248697,5,5,Very Satisfied Thanks.,5
309039,01-JAN-12,30-DEC-11,Krishnan,,en,70.54.132.9,at-sr-eg@sympatico.ca,14418922,000000122224067,5,5,"I would have appreciated if Sympatico had called to let me know that they have blocked my e-mail, which would have saved a lot of time I spent on trying to find out what was wrong.",5
309040,01-JAN-12,29-DEC-11,Ahmed,,fr,70.55.118.95,lemieux.yannick@sympatico.ca,14411098,000000122198074,1,1,,1
309041,01-JAN-12,29-DEC-11,Moncef,,fr,70.55.118.95,lemieux.yannick@sympatico.ca,14411100,000000122196122,1,1,,1
309042,01-JAN-12,29-DEC-11,Yathreb,,fr,70.55.118.95,lemieux.yannick@sympatico.ca,14411102,000000122197568,3,3,,4
309043,01-JAN-12,30-DEC-11,Nadine,,fr,184.148.206.247,christian_gilbert@sympatico.ca,14420172,000000122219493,4,4,,4
309044,01-JAN-12,31-DEC-11,Tejaswvi,,en,65.95.80.21,gwthorpe@bell.net,14433802,000000122243851,5,4,,5
309045,01-JAN-12,27-DEC-11,Mudilyar,,en,24.150.192.112,tammy.cranstoun@sympatico.ca,14385608,000000122147548,1,1,I requested my phone and internet service be disconnected on Nov 16 2011. As of today both are still connected and I have yet to receive the modem return box by mail. The required 30 day period is well over. I have contacted the CRTC(CCTC) as I have contacted Bell 4x regarding this issue and no one can seem to resolve this issue. I am beyond unsatisfied with your service.,1
309046,01-JAN-12,31-DEC-11,Marga,,en,65.95.81.108,jctatti@bell.net,14434300,000000122237605,5,3,I tried at various times on Dec 30 to contact Bell but was but on hold for lengthy intervals. More representatives should have been available considering the amount of merchandise that is purchased at this time of year. I also am disssatisfied with Bell for raising my combined internet and phone services by almost 7% for 2012. This almost double the cost of living and I certainly will not get a 7% raise in my salary in 2012. My internet rate was increased in 2011 already. I will have to evaluate my Bell communications plan and look elsewhere if my disposable income continues to be eroded by such obscene price increases. Look inward to reduce costs by being more efficient or keep price increases to a reasonable amount. Do not expect the consumer to always cover up your financial shortfalls.  ,2
309047,01-JAN-12,31-DEC-11,Yahia Isameddine,,fr,69.159.154.187,brassardp@sympatico.ca,14431968,000000122249056,4,4,,4
309048,01-JAN-12,12-DEC-11,Pradeep,,en,67.71.145.67,jgquigg@sympatico.ca,14221924,000000121837538,3,3,,4
309049,01-JAN-12,31-DEC-11,Marouen,,fr,70.30.203.8,patrick.camire@sympatico.ca,14436554,000000122242187,1,1,"Faire ce que vous dites.  Si vous devez nous rappeler, he bien rappelez nous!",2
309050,01-JAN-12,31-DEC-11,Munyaradzi,,en,50.101.41.90,eawatson@sympatico.ca,14433092,000000122244585,5,5,long waits in the queue,5
309051,01-JAN-12,31-DEC-11,Carmen,,en,70.49.1.148,fouratten@sympatico.ca,14433348,000000122239355,5,5,,4
309052,01-JAN-12,24-DEC-11,Sana,,en,67.71.145.42,elaine.jalbout@sympatico.ca,14350622,000000122113548,1,2,,
309053,01-JAN-12,31-DEC-11,Hemavathi,,en,70.50.153.233,rpal.emma@sympatico.ca,14437272,000000122245577,1,1,"I have had so many issues with Bell over the course of a year.  We have had numerous technicians here to try to fix the problems concerning the service we are receiving and no one can fix it.  Very sad that you pay for service and do not get it.  I have been with Bell for 25 years and I have never dealt with such incompetent people not to mention the service is pathetic.  If it continues I will cancel the service but I will also go to every newspaper that is willing to listen and explain to them exactly what Bell is doing to their customers not to mention my file alone with complaints and issues is propably the size of a book......I would never recommend Bell to anyone, as you pay them but do not receive service.",1
309054,01-JAN-12,31-DEC-11,Nafti,,fr,70.51.172.51,pamainville@sympatico.ca,14436502,000000122242572,5,5,Rien de plus l'incident est règlé,5
309055,01-JAN-12,28-DEC-11,Amir,,fr,184.144.181.190,joricha@bell.net,14394496,000000122185799,4,5,rien,5
309056,01-JAN-12,28-NOV-11,Josue,,en,206.172.223.60,bryan.cathy@sympatico.ca,14125656,000000121551773,3,3,,3
309057,30-DEC-11,27-DEC-11,Danny,,en,74.14.15.159,lesdot@sympatico.ca,14380544,000000122143638,3,2,,4
309058,01-JAN-12,30-DEC-11,Nandhini,,en,70.49.157.197,werry_cindy@sympatico.ca,14430556,000000122230893,4,4,I still have a few hiccups with the contact list therefore will have to call again but overall was very simple,4
307523,31-DEC-11,26-DEC-11,Zoubeir,,fr,184.144.205.23,sylvie.lethiecq@bell.net,14371401,000000122126757,5,5,"s v p appelé mr cabana en cette veille du jour de lan  de la course pour aprentissage de ligne  aux nom de sylvie lethiecq victoria marie rose princesse de légende du hockey et des quécois et des états units une femme a qui lon a mentie toute votre vie dite a éric lapointe pour urgence le chanteur que terre promise rentre en légende de sa premiere chanson et de terre sainte et que son disque ailleurs en mon nom est moi et que jai vue une secoupe volente avent de rentré aux foue et vue la vierge marie mapparaitre en haut de cette secoupe jai tellement eux peur que elle ma dit ramasse cette terre saint ates pied sa vas etre la fin du monde si tu la jette alors jai prie la terre je lai ramassé et mie dans une cuve et a dit a ma mere ne jette pas cette terre la sa vas etre la fin du monde  si tu la jette jai courue durent cette nuit a dix maison plus loin  chez ma tante marielle et je leur disait quil ni avais plus doiseau sur terre et que cétait la fin du monde que je voiyait la souvrir aux pied de mon oncle dominique  s v p en mon nom appelée a la billetterie et a lo m s de laval a lolimpia de montréal don je fait tout pour le contacté  car ses importent il est partout sur mon cellulaire et sur votre ordinateur de bell de mr éric lapointe vierge depuis 4ans et 10mois car je laime et suis pette a me sacrifié pour lui et me laissé  seul pour le reste de ma vie je laime progondément avent sa femme et son bébé lamours existe encore de éric lapointe et mme céline dion qui est partout sur mon cellulaire et sur mon ordinateur 1988 premier internement aucune voie aucune hallucination de ma vie vérité sur papiers du vent qui détruira la planete dans le monde entier  sur papiers de23ans en arriere que je recule de coffre fort de la caisse populaire de don surnaturel  sur papiedrs  de pouvoir du vent papiers  de 1988 moi rose marie victorie qui a été trahie toute sa vie avait de lhamnésie de mon accident dautomobile   a monté a la hauteur dun lampadaire  et a vue la lumiere haut bout du tunnel et jai revenue dans la lumiere a lhospital  je veut monté sur le podium avec éric lapointe ma peau car je lai dans mes tripe mmoi marie rose vistoria je suis toute les sports du monde entier je tourne en rond et je suis la course le hockey le football le baseballs e c t tout les sports quoi du monde dans toute les pays je suis millionnaire archi riche que les riche qui a recue la réponse du directeur de létat civil  ont contester en voiyant mes^papiers mes haut placé ont envoiyer mes papiers a ma place sous mon nom ,avec ma permission a nouveaux chez le directeur pape réponse a mon domicile du pape benoits 16 en personne et jai sur compte bell italie 0020vatican rome pape benoit 16  sur 2011 réponse de coup de téléphone de longue distence  et du cardinal marc ouellet en 2010 sur mon compte bell jai le pape jean paul 2 1988 et 1997 droit dauteur en ce jour de la veille je souhaite etre dans les bras de éric lapointe  mon homme jan reve jen pleure  et veut montré mon talent aux chanteur québécois  car je suis pur québécoise et donne mon coffre a toute les québécois et je veut donné des don aux pauvre  et faire arrengement avec police académie ou bell  pour vous en faire cadeaux mais avent tout ces mr éric lapointe que je veu  a coté de moi je taime mon loup mon amour se nes pas de ta faute si je souffre mais vois tu jai envoiyer aux directeur de loratoire tout mon colie  et il ma retourné mon colie et a dit décrire aux pape entiquité du pape d.érité de mon pere frere andré létoffe en 1987  de 53année  moi lethiecq.sylvie@bell.nett ou sylvie.lethiecq@bell.nett pour mécrire mon numéro cest 450 6647715  et le 514 5789503  et les soeurs grise bouton de syr a ma jeunesse moi demandai miracle toujour pour moi ma mere mamenai la mon pere me drand mere paradit et jaqueline roi enterre dans le meme simetiere  a vue la lumiere  aux bout du tunnel et elle voiyait des chant a perte de vue verre et est réerentré dans son corp a lhospital bonne annéedesabté2012merci",5
307524,31-DEC-11,30-DEC-11,Abderrahmen,,fr,70.24.209.16,jean-pierre014@sympatico.ca,14423590,000000122218383,4,5,,5
307525,31-DEC-11,30-DEC-11,Michelle,,en,70.27.61.118,sydgat@sympatico.ca,14429658,000000122215184,4,4,"One thing - such a hard question to answer. Having been a former employee of Bee back in the 70's, the one thing that sticks out is the lack of competitive nature of the Bell mindset. Not from the employees - but from the corporate who set the policies. Bell has yet to realize the that the aging baby boomers have a loyalty to Bell inbred by their parents. Mom and dad had a Bell phone, thus so will I. However, the children of the boomers do not have that loyalty as they have been exposed to the competition that did not exist during the boomers' upbringing. Price and experience now dictate how the dollar will be spent and as long as Bell is slow to react, Bell will continue to lose their long entrenched consumer base. While it is true that I am a Bell user for phone (home and cell) and a Rogers user for cable - so called ""traditional"". My children use their cell for all encompassing (home and cell) phone supplied by a non Bell provider including a long distance plan, data plan, and on and on for a lot less than I as a staid traditional user of services pay. They also receive their cable television by a non traditional provider. If my children and their children are not successful in making me realize that the service elsewhere is just a good at a savings in cost, then when I depart the world of the living Bell will have lost another customer without the hope of, as in the past, replacing that consumer based on an inbred loyalty. Bell has, as they did when I worked for ""Ma"" Bell a dedicated and loyal employee base but Bell has, and I mean the decision makers, been slow to react to the changes that affect the ""traditional"" services that are provided and the reflected costing.
Bell needs to listen to the public, their customers, and most importantly their loyal employees to bring their collective heads out of the sand and be a trendsetter instead of follower in both their services and products that they provide and do it all at a competitive cost. ",3
307526,31-DEC-11,30-DEC-11,Thorat,,en,184.144.22.27,doleman@sympatico.ca,14421242,000000122229527,4,5,,5
307527,02-JAN-12,01-JAN-12,Tejaswvi,,en,74.15.64.106,sheila.kaplan@sympatico.ca,14442356,000000122252059,2,2,"This call was the 3rd time in 3 weeks that I had a problem with Bell internet services. Today a techician came and said that the line to my home was disabled by Bell and he had to reconnect it.  Can you please tell me why you disabled my internet line? After he reconnected the line, the home network password wasn't working and would not let send/receive e-mails. I again spent 1/2 hour on the phone with a technician to reset it as he wasn't able to get it working immediately. That is the 4th problem in 3 weeks. Would you tolerate such service????",1
307528,02-JAN-12,28-DEC-11,Carmen,,en,50.100.24.111,pcapobianco@sympatico.ca,14398564,000000122179275,4,4,,3
308011,31-DEC-11,30-DEC-11,Sumithra,,en,184.147.121.100,jspridgeon@sympatico.ca,14424168,000000122235794,5,5,,3
308012,31-DEC-11,30-DEC-11,Aymen,,fr,70.29.195.35,mduhamel000@sympatico.ca,14426252,000000122220453,5,5,absolument rien je suis tres satisfait,5
308013,31-DEC-11,30-DEC-11,Tamil,,en,67.71.151.98,barrett1@sympatico.ca,14419118,000000122227801,5,5,Nothing this one was great.  Although you could change your wait message it can't always be a higher than normal time,5
308014,31-DEC-11,28-DEC-11,Malek,,fr,184.146.252.188,gagnongilles@sympatico.ca,14392058,000000122177711,5,5,,5
308015,31-DEC-11,30-DEC-11,Sam,,en,70.31.78.210,bev.currie@sympatico.ca,14419322,000000122226388,5,5,nothing,5
308016,31-DEC-11,30-DEC-11,Hassen,,fr,70.29.220.126,lebelouellet@bell.net,14425064,000000122233556,3,2,"Rien, je n'avais pas la bonne solution",4
308017,31-DEC-11,28-DEC-11,Nelson,,fr,184.144.194.214,hamelinfish@sympatico.ca,14392824,000000122184718,5,5,rien,5
308018,31-DEC-11,30-DEC-11,Gustavo,,en,70.26.134.174,kel1@sympatico.ca,14424526,000000122228791,5,5,,5
308019,31-DEC-11,30-DEC-11,Duncan,,en,64.229.183.51,kyprosk@bell.net,14424842,000000122235249,5,5,"IT WAS FAST AND TO THE POINT, COULD NOT HAVE ASKED FOR ANYTHING MOTE!",5
308020,31-DEC-11,29-DEC-11,Ramzi,,fr,76.71.199.250,marcelle.boivin@sympatico.ca,14411892,000000122207022,5,5,Rien,4
308021,31-DEC-11,30-DEC-11,Mariem,,fr,70.30.223.73,danielbrasseur@sympatico.ca,14420656,000000122224763,3,4,,4
308022,31-DEC-11,30-DEC-11,Dilli,,en,65.95.71.211,aj.castelli@sympatico.ca,14418338,000000122232510,5,5,The gentleman that helped me on December 30 was wonderful.,4
308023,31-DEC-11,30-DEC-11,Quintin,,en,184.147.129.55,nkclark@sympatico.ca,14427108,000000122230210,4,4,N/A,5
308024,31-DEC-11,30-DEC-11,Dhia,,fr,67.71.79.107,a-charbonneau@sympatico.ca,14418112,000000122234807,3,4,,5
308025,31-DEC-11,28-DEC-11,Alex,,en,76.64.20.110,barb.matsumoto@sympatico.ca,14388252,000000122168081,5,4,,4
308026,31-DEC-11,29-DEC-11,Silvia,,en,174.88.6.22,klmayer@bell.net,14410752,000000122188113,4,3,,4
308027,31-DEC-11,30-DEC-11,Mike,,en,174.94.25.23,william.mcniff@sympatico.ca,14430600,000000122217724,3,4,Less time on hold trying to reach customer service,3
308028,31-DEC-11,30-DEC-11,Fourat,,fr,184.145.175.71,mdelson@sympatico.ca,14426234,000000122235342,4,4,non,4
308029,31-DEC-11,27-DEC-11,Tony,,en,76.64.20.103,chrisfung@sympatico.ca,14375000,000000122141023,4,5,,4
308030,31-DEC-11,30-DEC-11,Diana,,en,65.92.149.236,art.cameron@sympatico.ca,14418874,000000122226099,5,5,"She tried really hard on a significant problem and stuck to it until it was solved. 
I think she was amazing to show such patience.",5
308031,31-DEC-11,30-DEC-11,Rodolfo,,en,174.95.224.41,gordmitch@sympatico.ca,14422638,000000122236019,5,5,"You have done everything right.
and Rodolfo was helpfull & patient with me knowing I am a senior he went out
of his way and made sure I was satisfied and that everything was  working ok.
",5
308032,31-DEC-11,28-DEC-11,Max,,en,76.70.78.221,woyiwada@sympatico.ca,14402270,000000122173178,5,5,,5
308033,31-DEC-11,30-DEC-11,Anis,,fr,184.145.154.129,rivardcarole@sympatico.ca,14428248,000000122234610,1,1,"Les gens de Bell Mobilité m'ont dit de contacter les gens de Bell Internet pour obtenir de l'information en lien avec le raccordement de mon nouveau iPhone 4s et mon courriel à la maison. Dans la journée du 30 décembre j'ai fait une visite en magasin et passé plus de 5 heures au téléphone avec divers représentants de Bell Internet et Bell Mobilité avant, finalement de tomber sur un québécois qui a été en mesure (vers les 21 h de véritablement m'aider (Bell Mobilité). Par contre le dernier représentant de Bell Internet à qui j'ai parlé - en Tunisie - a été utilise et m'a quand même fait progresser. Globalement mon expérience de la journée d'hier abec Bell a été HORRIBLE.",1
308034,31-DEC-11,30-DEC-11,Shawn,,en,50.101.220.238,dwburnside@bell.net,14421446,000000122215111,5,5,cant think of anything,5
308035,31-DEC-11,28-DEC-11,Keith,,fr,74.15.158.75,godbout26@sympatico.ca,14392512,000000122179279,4,4,,4
308036,31-DEC-11,30-DEC-11,Pau,,en,184.148.182.175,lesden@sympatico.ca,14425122,000000122215713,2,2,"Listen to what I was saying without automatically assuming that I didn't know what I was talking about.
",1
308037,31-DEC-11,30-DEC-11,Susy,,en,70.49.227.83,jasssasmith51@bell.net,14423490,000000122235680,5,5,"Hire a Canadian, to keep our economy  in our own COUNTRY, instead of trying to save money for your stock holders.",5
308038,31-DEC-11,29-DEC-11,Nikitha,,en,99.247.24.19,dennisandcamille@sympatico.ca,14406372,000000122196316,4,4,,5
308039,31-DEC-11,30-DEC-11,Hemavathi,,en,65.94.202.102,marshallsherman@sympatico.ca,14426012,000000122223990,5,5,Nothing,5
308040,31-DEC-11,30-DEC-11,Duncan,,en,64.231.202.159,jsommerville@sympatico.ca,14424166,000000122234529,5,5,,4
308041,31-DEC-11,30-DEC-11,John,,en,76.68.44.129,willie.teigesser@sympatico.ca,14430614,000000122228168,4,4,,5
308042,31-DEC-11,29-DEC-11,Niyaz,,en,50.101.250.245,wacc@sympatico.ca,14417372,000000122212652,3,3,"i called because i could not access sympatico mail and in the end it worked, but my yahoo.ca count did ot annd i had to fix on my on. also this was the first time the agent took over my computer...i was not even given a choice",3
308043,31-DEC-11,28-DEC-11,Nix,,en,69.159.72.33,ggrids@sympatico.ca,14392318,000000122172604,5,5,,5
308044,31-DEC-11,29-DEC-11,Rodolfo,,en,204.101.237.139,bogey1@sympatico.ca,14404476,000000122204108,5,1,I was told my slow to non-existent internet was a Bell line problem for the last year and they could do nothing to improve my 'high-speed' internet. My only option is Cogeco cable.,1
308045,31-DEC-11,28-DEC-11,Maher,,fr,70.30.159.178,rejean147@sympatico.ca,14399288,000000122177156,5,5,,5
308046,31-DEC-11,30-DEC-11,Med Jeber,,fr,174.93.212.244,marieblavoie@sympatico.ca,14425886,000000122215945,5,4,,5
308047,31-DEC-11,30-DEC-11,Dilli,,en,70.49.0.111,mainrod@sympatico.ca,14425700,000000122231613,3,4,I am very annoyed that 'insurance' for extra bandwidth purchased for one month of high usage will continue unless cancelled.,
308048,31-DEC-11,24-DEC-11,Pedro,,en,174.88.148.246,danielparent@sympatico.ca,14350202,000000122103120,5,5,,5
308049,31-DEC-11,30-DEC-11,Pedro,,en,174.92.65.226,FULAWKA1@bell.net,14417928,000000122221465,5,5,,5
308050,31-DEC-11,30-DEC-11,Jude,,en,184.145.104.199,hr.cr.prock@sympatico.ca,14423072,000000122215602,2,1,"Could have fixed the problem.
Jude suggested my mail problem was a result of hackers.
I was given a new temporary password, that was to be tried in a couple of days.
The fix happened the next day when I called again this time the tech. saw it as a password problem, we reset the password and I was getting mail again
The tech that fixed the problem was Nelly",5
308051,31-DEC-11,30-DEC-11,Remi,,fr,70.24.173.12,gllemire@bell.net,14422594,000000122231014,5,5,,4
308052,31-DEC-11,30-DEC-11,Houssem,,fr,70.55.160.62,pierreethier26@bell.net,14427722,000000122220863,4,5,rien,4
308053,31-DEC-11,29-DEC-11,Melvin,,en,74.14.101.248,ursula.damolin@sympatico.ca,14417150,000000122196713,5,5,Less time waiting for a technian,4
308054,31-DEC-11,30-DEC-11,Jay,,en,67.68.54.244,ronpate@sympatico.ca,14428480,000000122224240,4,4,,4
308553,30-DEC-11,29-DEC-11,Souhaib,,fr,70.48.19.3,gamilhelal@bell.net,14407788,000000122202053,5,5,"rien de miieux, merci",4
308554,30-DEC-11,29-DEC-11,Leslie,,en,69.157.165.151,mlricker@sympatico.ca,14412860,000000122191058,5,5,Wait time was a little long but once Leslie answered she was a great help and solved the problem that we had and also we had talked about something else and she went out of her way to explain how that could be done.,5
308555,30-DEC-11,29-DEC-11,Sahali,,fr,70.48.19.3,gamilhelal@bell.net,14407790,000000122202556,4,5,tout etait bien correct...merci,4
308556,30-DEC-11,29-DEC-11,Amelia,,en,65.92.204.31,jennywren@sympatico.ca,14409564,000000122190402,3,2,The rep was sympathetic but billing issue for the last six months has been very frustrating!,2
308557,30-DEC-11,29-DEC-11,Herbert,,en,70.31.106.114,glucas1415@sympatico.ca,14408172,000000122211175,5,5,,5
308558,30-DEC-11,28-DEC-11,Chae,,en,70.31.29.120,markart@sympatico.ca,14396844,000000122169636,5,5,more direct access to actual personel,4
308559,30-DEC-11,29-DEC-11,Linda,,fr,70.55.113.9,claudelabrie@sympatico.ca,14405480,000000122189350,4,4,,5
308560,30-DEC-11,29-DEC-11,Malek,,fr,70.55.113.9,claudelabrie@sympatico.ca,14405482,000000122191106,4,5,,5
308561,30-DEC-11,29-DEC-11,Sulochana,,en,69.156.89.210,frank.vasko@sympatico.ca,14407594,000000122199817,5,4,The connection was not clear and I had some problems hearing the representative occasionally.,4
308562,30-DEC-11,29-DEC-11,Sergio,,en,184.146.71.198,mlevesque_@sympatico.ca,14412850,000000122211206,1,1,,3
308563,30-DEC-11,29-DEC-11,Khaled,,fr,174.89.226.206,dialapi@bell.net,14406478,000000122194704,4,4,"Une solution immédiate des problèmes techniques persitants serait préférable, mais le conseiller a quand même pu nous offrir une compensation raisonable. Nous sommes donc satisfait de ses services. On nous a proposé d'augmenter notre niveau de service Internet à Fibe 10 afin de tenter de régler les problèmes de performance qu'on vis depuis 6 mois. Nous avons déjà fait venir des techniciens pour vérifier le câblage, tester la ligne et pour échanger le modem. Nous esperons que le service Fibe 10 règlera les difficultés (perte de packet à 75%, performance très lente - surtout vers la fin de la journée, etc.). Ceci étant dit, nous trouvons que c'est illogique d'obliger le client à choisir un forfait plus cher pour rectifier un problème technique du côté du fournisseur. Nous allons certainement demander un rabais au forfait Fibe 10, si ce service règlera nos problèmes.",
308564,30-DEC-11,29-DEC-11,Bry,,en,174.91.110.163,serbri@sympatico.ca,14415704,000000122187954,1,2,"The sales rep was fine.  My problem is with the manager-Tinh (Agent #TX93714).  I tried to explain that I wanted a transaction summary email sent, not a confirmation email.  He said it would take 24 hrs, which I know not to be accurate, since I received them immediately on my past call.  I received ""confirmation"" emails in the past, but that never guaranteed that the issue was resolved on my bill.  He would do nothing to resolve my issue other than tell me that ""it's been done.""  This is not good enough because I've had to call every month for the past 4 months with one problem leading to another.  I became very frustrated and asked to speak to his manager.  He said he was the most senior manager.  I asked to be put through to retention.  He told me that would not be necessary and refused to put me through after I asked him several times.  Ultimately he told me to have a good day and deliberately hung up on me.  This is absolutely unacceptable behaviour and not the way to treat your customers.  I understand that you need to deal with several calls a day, however Bell needs to realize that customers call because they are having a problem (not causing it) with Bell's service.  In my case, the problem(s) did not lie in my negligence, but were a result of something repeatedly going wrong on your end.  Refusing to put me through to Loyalty or to another manager is completely unacceptable behaviour regardless of how irrate I (or any other customer) became.  This ""manager"" clearly needs further training in customer relations.",1
308565,30-DEC-11,29-DEC-11,Carmen,,en,67.71.141.21,dale.good@sympatico.ca,14405906,000000122195765,5,5,,5
308566,30-DEC-11,29-DEC-11,Sana,,fr,76.67.212.229,tremblayvon@sympatico.ca,14417042,000000122193906,5,5,"je suis tres sastifait du service et repondu tres correctement 

merci encore pour le tres bon service ",5
308567,30-DEC-11,29-DEC-11,Arun,,en,184.144.64.235,elizabeth.swan@sympatico.ca,14407046,000000122211638,5,5,,5
308568,30-DEC-11,29-DEC-11,Kira,,en,70.49.133.100,sharm@bell.net,14415808,000000122204414,1,1,explain WHY I have been and still am paying for perfomance service when it is notavailable in this area?????? ,1
308569,30-DEC-11,29-DEC-11,Hassen,,fr,70.31.245.9,black.box@sympatico.ca,14404382,000000122190188,3,4,"Ce représentant était poli mais très condescendant. Il me coupait constamment la parole. Me posait des questions et ne me laissait pas répondre. J'étais polie avec lui, calme et patiente et lui demandait de me laisser parler mais il continuait de me traiter comme une imbécile. J'ai trouvé cet entretien très désagréable. Il a réussi à m'expliquer ce que je ne comprenais pas mais il me semble qu'il aurait très bien pu le faire avec courtoisie.",3
308570,30-DEC-11,29-DEC-11,Grant,,en,70.50.63.15,pjenner.cyr@sympatico.ca,14414096,000000122206852,5,5,"Everything was done just great.
Thank you.",5
308571,30-DEC-11,29-DEC-11,Florence,,en,65.92.54.237,jpsmelnyk434@sympatico.ca,14410146,000000122201623,4,5,Still waiting for my upgrade for faster wireless internet since my call yesterday,4
308572,30-DEC-11,29-DEC-11,Tshering,,en,65.92.54.237,jpsmelnyk434@sympatico.ca,14410148,000000122192712,5,3,,4
308573,30-DEC-11,29-DEC-11,Med Amine,,fr,76.67.154.201,djamila.ab@bell.net,14406552,000000122210169,5,5,,5
308574,30-DEC-11,29-DEC-11,Abir,,fr,174.91.237.155,martialb@bell.net,14412136,000000122201273,4,4,"avant de m'envoyer une facture pour me reclamer 75.00 plus taxe pour un modëme defectueux que , j'avais retourner il y a 3 mois aurait pu verifier avant Merci.",4
308575,30-DEC-11,29-DEC-11,Ilona,,fr,70.53.202.126,lucdoyon_1@sympatico.ca,14411516,000000122200627,5,5,,5
308576,30-DEC-11,29-DEC-11,Kanchana,,en,174.92.55.218,rickv@bell.net,14414806,000000122201533,3,4,,3
308577,30-DEC-11,29-DEC-11,Orlando,,en,70.51.217.173,lhanes2@bell.net,14411162,000000122191795,4,5,"I like talking to a human and not being put on hold so long before I get to one.  With a hearing loss, it is difficult to understand sometimes so clear speech is helpful.",5
308578,30-DEC-11,27-DEC-11,Keerthi,,en,70.48.250.186,culhamfs@bell.net,14375416,000000122140024,5,4,,4
308579,30-DEC-11,28-DEC-11,Med Aymen,,fr,69.159.128.244,flafreniere@bell.net,14391738,000000122179830,4,5,,5
308580,30-DEC-11,29-DEC-11,Nagender,,en,184.148.112.69,barbwild@sympatico.ca,14404014,000000122191086,5,5,not much but I had to wait awhile,5
308581,30-DEC-11,29-DEC-11,Mariem,,fr,76.67.141.11,martin.rochefort2@sympatico.ca,14412144,000000122203654,5,5,,5
308582,30-DEC-11,30-DEC-11,Liza,,en,174.95.226.213,vidanco@bell.net,14417282,000000122212953,1,1,,3
309059,01-JAN-12,28-DEC-11,Ashwini,,en,76.67.4.77,AlBrown7@sympatico.ca,14386868,000000122181508,5,5,"If either of the first two representatives on Dec. 22 & 23 had given me the service that the young lady did this past Wednesday I would not have had to call in for a 3rd. time. She stayed with me until my Email account was up and running. You need more like her.
Al. Brown. Ret. Q.A. & Service Supv. with Consumers/Enbridge Gas for 41 Yrs.",4
309060,01-JAN-12,31-DEC-11,Leni,,en,174.95.206.25,jlenson@bell.net,14434470,000000122241704,5,5,My experience with the technician went very well.,5
309061,01-JAN-12,31-DEC-11,Daniel,,en,64.138.203.181,patruth@bell.net,14436564,000000122244385,4,5,,4
309062,01-JAN-12,31-DEC-11,Yosimar,,en,69.157.65.191,gunning.tweed@sympatico.ca,14433778,000000122238752,5,4,"The person that helped me was great, but I am finding I have way too many problems with my Bell internet service lately.  We have had Bell here for the phone, Bell here for the Internet and it seems I'm constantly having to call in about issues with our service.  If it hadn't been for the last Bell service tech, Mike Best and Peter (service tech out of Madoc) I would still not be a Bell customer.  ",1
309063,01-JAN-12,31-DEC-11,Pradeep,,en,74.12.41.64,wa.melnychuk@sympatico.ca,14438392,000000122244103,1,1,"given me a positive answer to my request for a newer, updated modem. I was told that I would be called back within the hour.  It is now approximately 21 hours later, and I still haven't heard from you.",1
309064,01-JAN-12,30-DEC-11,Edgar,,en,65.92.14.137,j.o.w@sympatico.ca,14423302,000000122235893,5,5,,5
309065,01-JAN-12,28-DEC-11,Raj,,en,74.14.119.5,knottglen@sympatico.ca,14395276,000000122179996,1,1,My concern is that you have sold me a high speed Internet service at approx $ 80 per month when you do not offer anything more than basic Internet service in my area that is available for approx $35 per month - after almost 1.5 hours on the phone - ending with your so called loyalty representative - the situation remains un solved - you have sold me a 6 mb service when only 2 mb is available ,1
309066,01-JAN-12,27-DEC-11,Andrea,,fr,76.65.164.37,wmalec@sympatico.ca,14386544,000000122158599,5,5,,4
309067,01-JAN-12,31-DEC-11,Ana,,en,70.24.19.34,derek.anderson7@sympatico.ca,14432838,000000122247995,5,5,,5
309068,01-JAN-12,30-DEC-11,Shinoj,,en,65.92.133.216,blick@sympatico.ca,14419420,000000122215228,3,3,"my ""sent"" messages had disappeared. The initial technician did not know how to correct the problem. I asked for the Supervisor who knew what to do; however I realized after the fact that he had not retrieved all mt sent messages but only a portion. ultimately i decided it was not worth the effort and time to call back and get the unretrieved messages.",3
309069,01-JAN-12,28-NOV-11,Brent,,en,70.49.17.180,tshantz12@sympatico.ca,14136332,000000121549268,5,5,nothing,5
309070,01-JAN-12,30-DEC-11,Cesar,,en,174.95.184.211,spring45@sympatico.ca,14429352,000000122234826,1,1,,3
309071,01-JAN-12,31-DEC-11,Hatem,,fr,50.100.106.115,araka@sympatico.ca,14431502,000000122242979,5,5,,5
309072,01-JAN-12,28-DEC-11,Salvador,,en,64.231.96.208,mullenj@sympatico.ca,14397874,000000122165719,5,5,,5
309073,01-JAN-12,31-DEC-11,Irfan,,en,174.92.79.137,linlam@sympatico.ca,14435243,000000122242690,5,5,,4
309074,01-JAN-12,30-DEC-11,Diego,,en,69.157.119.210,pdaniels11@sympatico.ca,14427554,000000122215231,3,2,I would be more comfortable speaking to a technician in Canada. I was not will to allow the agent to share my internet with them so I terminated the call,
309075,01-JAN-12,22-DEC-11,Gattu,,en,65.95.231.226,igoldhaber@sympatico.ca,14329956,000000122074431,1,1,"I do not know who to turn to at this point.  I have been promised a resolution of my inability to access my internet usage by 4 separate individuals, and even though they have promised to take ownership of the problem, it still exists.  I don't think I have ever been closer to cancelling all of my bell services (2 home lines and 2 internet connections) and going to Rogers. ",1
309076,01-JAN-12,31-DEC-11,Karla,,en,174.88.168.106,davidrgoreski@sympatico.ca,14432720,000000122248942,3,3,person was very patient but coundn't fully resolve problem as it was something else with system but pointed me in right direction,5
309077,01-JAN-12,31-DEC-11,Ganesh,,en,65.93.166.178,ginettedougjarvo@sympatico.ca,14433626,000000122242834,1,1,Should have being more knowledgeable,2
309078,01-JAN-12,29-DEC-11,Ronald,,en,76.64.43.167,henhouse@sympatico.ca,14408618,000000122206376,4,4,we waited quite a time to get a rep,4
309079,01-JAN-12,30-DEC-11,Robert,,en,70.52.168.126,drichardson2@sympatico.ca,14421372,000000122224434,1,1,Answered my request to speak tp a service representative before I was passed to 2other phone messages and then keeping me wWaiting on line for45minutes!!! I gave up!,3
309080,01-JAN-12,30-DEC-11,Cesar,,en,184.145.116.156,vgood@sympatico.ca,14430354,000000122227487,5,5,"The service was amazing.  The customer support agent was patient and worth the wait. I do not normally feel out survey's, but the guy was so helpful that I had to give credit because credit was due.  ",5
309081,01-JAN-12,31-DEC-11,Martina,,en,70.51.91.104,tim.parker013@sympatico.ca,14430012,000000122236380,5,5,nothing,5
309082,01-JAN-12,30-DEC-11,Andrea,,en,65.93.105.111,patty.carl@sympatico.ca,14427458,000000122226374,5,4,,5
309083,01-JAN-12,27-DEC-11,Nasra,,en,65.95.8.42,briansevans@sympatico.ca,14374330,000000122139525,5,5,It was a pleasure dealing with your rep.  Pleasant & extremely knowledgeable . Very impressed.,5
309084,01-JAN-12,28-DEC-11,Rym,,fr,174.93.245.14,g111@sympatico.ca,14392022,000000122174792,3,4,,3
309085,01-JAN-12,29-DEC-11,Nisha,,en,70.31.121.199,lorettaisaac@sympatico.ca,14411418,000000122193888,4,4,There were some language difficulties.,4
309086,01-JAN-12,29-DEC-11,Krishidhar,,en,174.89.199.157,tiger17@sympatico.ca,14416852,000000122203219,4,4,"I believe that my high speed is at times intermittent.  I am hoping this gets fixed.  Not sure if it is the age of the lines, etc. ",4
309087,30-DEC-11,29-DEC-11,Youssef,,fr,67.68.183.64,ccyr000@sympatico.ca,14405082,000000122195370,5,5,le gars était trèes compétant,5
309088,30-DEC-11,28-DEC-11,Juliio,,en,76.67.100.15,williamwebb@sympatico.ca,14402188,000000122186400,1,1,"I was passed from Juliio to a woman is said my modem problem could be because it was plugged into the power bar, that I should plug it into the wall, and she would call me in 3 days.  I immediately tried her suggestion (it didn't help), and I made another call to get someone to send me a new modem. ",2
309089,02-JAN-12,30-DEC-11,Afef,,fr,174.91.237.232,lacassem@sympatico.ca,14424886,000000122223842,1,1,,1
309090,02-JAN-12,30-DEC-11,Med Waheb,,fr,174.91.237.232,lacassem@sympatico.ca,14424884,000000122225945,1,1,,1
309091,02-JAN-12,30-DEC-11,Skander,,fr,174.91.237.232,lacassem@sympatico.ca,14424882,000000122228793,5,4,,4
309092,02-JAN-12,01-JAN-12,Melvin,,en,70.54.89.179,kapsalis@sympatico.ca,14440806,000000122250654,5,5,,5
309093,02-JAN-12,26-DEC-11,Nayeem,,en,65.92.71.67,k.beamer@sympatico.ca,14366806,000000122125532,5,5,,4
309094,02-JAN-12,30-DEC-11,Mahesh,,en,67.71.178.245,ryanjenny@sympatico.ca,14428634,000000122235924,4,5,"Very pleased overall!
",4
307529,02-JAN-12,01-JAN-12,Mehdi,,fr,65.92.210.155,therrien.ren@sympatico.ca,14442702,000000122250809,1,1,Faire un bon diagnostic au lieu de dire n'importe quoi. Le conseiller m'a dit que mon modem ne fonctionnait plus à cause du transfomateur relié à mon bloc d'alimentation. Il diot me faire parvenir d'ici mardi un nouveau transformateur par la poste. Mon service est revenu tout seul dimanche soir sans que je fasse une quelconque intervention.,1
307530,02-JAN-12,30-DEC-11,Reginald,,fr,70.52.65.7,jasmin_ducharme@sympatico.ca,14423464,000000122231765,1,1,"Lorsque j'ai parlé à un représentant, je n'avais pas pris la bonne option.  Le téléphoniste n'a pu m'aider.  J'ai donc raccroché, car je n'ai pas eu de transfert possible.",3
307531,02-JAN-12,31-DEC-11,Radhika,,en,74.198.9.231,fstrilec@sympatico.ca,14433418,000000122244889,2,2,,3
307532,02-JAN-12,30-DEC-11,Mohamed Ahmed,,fr,70.52.65.7,jasmin_ducharme@sympatico.ca,14423466,000000122230984,4,4,"Rendre plus simple les forfaits offert.  Par exemple, recevoir un courriel pour mieux réfléchir.  Je n'aime pas cette façon/attitude de faire de la compagnie.  Ce n'est pas digne de Bell.",4
307533,02-JAN-12,01-JAN-12,Abderrahmen,,fr,70.29.189.142,diane.desjardins3@sympatico.ca,14439664,000000122250272,5,5,Rien. La personne qui m'a répondu   (Abderrahmen)était très polie et efficace. J'ai bénificié d'un service hors-pair.,5
307534,02-JAN-12,29-DEC-11,Manoranjith,,en,70.30.33.4,ernestine.neadow@sympatico.ca,14407186,000000122189296,1,1,fix it when I called the first time.,1
307535,02-JAN-12,01-JAN-12,Luis,,en,184.146.104.104,prswanney@bell.net,14441916,000000122255118,2,3,A representative that spoke clearer with better English would have been a great help.  If he had just told us which of the entries we all ready had would have done the job in about 2 minutes instead of much longer.  We already had both numbers we needed to access the internet printed in the book that the installer had left with us.  We just did not know which of the 7 or 8 were the ones.  Instead we went through a long exercise of changing all that for NO reason.  They should be able to answer your exact question instead of asuming or perhaps not understanding English well enough to give you the correct answer. Question 2 is qualified by this explanation.,2
307536,02-JAN-12,31-DEC-11,Kota,,en,184.146.131.223,jjbreijinck@sympatico.ca,14434452,000000122239139,3,2,get English speaking people online and people that know what they are talking about. In this case it was about connecting a Blackberry Playbook to a wireless router.,2
307537,02-JAN-12,01-JAN-12,Mahdi,,fr,50.101.176.171,micheld.trottier@sympatico.ca,14441460,000000122250606,1,1,À couper la ligne sans résoudre le problème soulevè,3
307538,02-JAN-12,30-DEC-11,Reginald,,en,174.91.104.208,kwmmturton@sympatico.ca,14424836,000000122231975,3,4,fix it the first time. should have been fixed when the phone was finally fixed.  No phone for four days no internet for six days deplorable service.,2
307539,02-JAN-12,01-JAN-12,Mohamed,,fr,70.48.222.184,lise.linda@sympatico.ca,14441092,000000122249978,5,5,rien,4
307540,02-JAN-12,01-JAN-12,Eddy,,en,70.55.28.109,bradley.jh@sympatico.ca,14439176,000000122255926,5,5,Nothing,5
307541,02-JAN-12,29-DEC-11,Sushil,,en,67.68.242.5,besnerfamily@sympatico.ca,14404240,000000122200505,5,5,,5
307542,02-JAN-12,27-DEC-11,Samantha,,en,74.198.9.168,jdomjancic@sympatico.ca,14378888,000000122140316,2,4,Giving me a better deal then a first time customer considering my family has been a bell customer for a lot of years!!!,3
307543,02-JAN-12,01-JAN-12,Sumithra,,en,70.24.154.66,h.eureka@sympatico.ca,14440262,000000122251652,5,5,,5
307544,02-JAN-12,30-DEC-11,Estephania,,en,184.144.19.108,jonescus@sympatico.ca,14424052,000000122230651,5,5,"Nothing - I did not wait long, the rep was knowledgeable and patient, my question/ inquiry was answered.",5
307545,02-JAN-12,01-JAN-12,Naveenkumar,,en,69.159.64.77,wbcpbarnes@sympatico.ca,14442918,000000122254206,,1,no one in our house called about this issue on January 1st.,1
307546,02-JAN-12,31-DEC-11,Khan,,en,70.51.248.42,hfa@sympatico.ca,14433914,000000122237360,5,4,,4
307547,02-JAN-12,26-DEC-11,Heather,,en,69.157.53.5,kennethfpower@sympatico.ca,14366976,000000122128506,3,4,waiting time to  a rep,2
307548,02-JAN-12,01-JAN-12,John,,en,76.64.78.11,bruce.macrae3@sympatico.ca,14439220,000000122253243,5,4,"none, it was handled very well.",5
307549,02-JAN-12,01-JAN-12,Juan,,en,76.69.102.15,somerwil2200@sympatico.ca,14442458,000000122251222,5,5,"GET RID OF CONNECTING US TO COSTUMER REP.IN SOUTH ASIA....THE ACCENT IS SO BAD THAT THE COMMUNICATION IS IMPAIRED.......THEY ARE POLITE,PERHAPS KNOWLEDGEABLE.....BUT I ALWAYS END UP REQUESTING A CUSTOMER REP.IN CANADA.",
307550,02-JAN-12,01-JAN-12,Vaishnavy,,en,174.93.243.33,richard.blampin@sympatico.ca,14442068,000000122252981,4,3,,4
307551,02-JAN-12,30-DEC-11,Brahim,,fr,174.93.196.10,ariverin@sympatico.ca,14418844,000000122215209,5,5,,4
307552,02-JAN-12,24-DEC-11,Fourat,,fr,64.228.82.171,francoise.fontaine1@sympatico.ca,14350918,000000122111944,5,5,"Vous auriez pu faire la vérification du modem lors de mon premier appel, le 18:08:38 le samedi 17 décembre 2011 (référence no 121964055). Cela m'aurait éviter un long délai sans Internet.",5
307553,02-JAN-12,29-DEC-11,Shashank,,en,174.93.85.54,luben@bell.net,14411508,000000122210455,5,4,no comments here,5
307554,02-JAN-12,01-JAN-12,Gustavo,,en,70.49.237.94,ploeffen@sympatico.ca,14441886,000000122252863,5,5,"Nothing, as everything was explained to me fully...Thanks.",5
307555,02-JAN-12,30-DEC-11,Klai,,fr,70.55.167.183,djkl.laflamme@sympatico.ca,14421162,000000122221203,4,4,,4
307556,02-JAN-12,30-DEC-11,Nadim,,fr,174.95.122.131,joce53@sympatico.ca,14423936,000000122221186,4,5,,4
307557,02-JAN-12,30-DEC-11,Jacqueline,,fr,174.89.231.195,beaudrymarcel@sympatico.ca,14419204,000000122215987,4,5,,5
307558,02-JAN-12,01-JAN-12,Faten,,fr,50.100.104.216,dianetourneau@sympatico.ca,14439670,000000122250042,5,5,,5
307559,02-JAN-12,01-JAN-12,Nischal,,en,174.94.58.86,tom.brown@sympatico.ca,14442756,000000122252620,5,3,nothing,5
307560,02-JAN-12,30-DEC-11,Asma,,fr,70.49.55.44,ginette.patry073@sympatico.ca,14422542,000000122213969,5,5,"cette fois, le service était excellent comparativement à la demande précédente.

merci à cette demoiselle qui m'a répondu avec professionnalisme",3
308055,31-DEC-11,28-DEC-11,Bobbie-Jo,,en,174.95.133.148,boomiebuds03@sympatico.ca,14388822,000000122182104,2,1,followed through with the rest of the inquiry,1
308056,31-DEC-11,30-DEC-11,Elizabeth,,en,184.146.164.88,yrpretirees@sympatico.ca,14430780,000000122235972,5,5,"Your service and Elizabeths knowledge of your product was wonderful.
Thank you Elizabeth",5
308057,31-DEC-11,30-DEC-11,Brahim,,fr,184.145.155.38,nmcauley@sympatico.ca,14427112,000000122226116,4,5,,5
308058,31-DEC-11,30-DEC-11,Miguel,,en,64.228.158.241,mdobrien@sympatico.ca,14426244,000000122228765,5,5,To be truthful--nothing I was very satisfied.,5
308059,31-DEC-11,17-DEC-11,Frank,,en,74.12.41.93,ejstevens@sympatico.ca,14281826,000000121967160,5,5,"I was most pleased, I have a hearing and understanding Problem. Frank was very patient.",5
308060,31-DEC-11,30-DEC-11,Catherine,,en,65.92.149.236,art.cameron@sympatico.ca,14418872,000000122228059,5,5,Talk little slower,5
308061,31-DEC-11,29-NOV-11,Rosa-Maria,,en,69.158.95.10,pgolivari@bell.net,14147168,000000121574015,5,5,,5
308062,31-DEC-11,28-DEC-11,Nayeem,,en,64.231.245.228,nellieb@sympatico.ca,14397998,000000122177539,4,5,,5
308063,31-DEC-11,30-DEC-11,Karim,,fr,76.67.50.135,kerby.phanor@sympatico.ca,14424564,000000122222511,5,5,Enumerer et expliquer les options possibles des services Internet.,4
308064,31-DEC-11,30-DEC-11,Hechmi,,fr,70.30.202.132,etienne.r@sympatico.ca,14421804,000000122235830,5,2,mon probleme est que mon compte de courriel était bloqué il ne pouvait pas vraiment de cell phon il ne pouvait pas il m'a rappellée pour voir si j'avais un no de cell vraiment il a fait son possible pour m'aider moi j'avais l'outil  nécerssaire,5
308065,31-DEC-11,29-DEC-11,Borhen,,fr,174.92.183.61,martel.al@sympatico.ca,14412126,000000122205978,5,5,Régler le problème au premier appel ou que le technicien avise comme il faut qu il est reparti avec le vieux modem,5
308066,31-DEC-11,26-DEC-11,Dilli,,en,76.64.9.58,gerendel64@sympatico.ca,14365078,000000122127495,5,5,,5
308067,31-DEC-11,30-DEC-11,Hussain,,en,65.95.223.186,david.spiegel@sympatico.ca,14420772,000000122223689,5,5,"Even though ""the system"" knows what my phone number is, the analysts always ask.

Why aren't they informed of it?",5
308068,31-DEC-11,15-NOV-11,Selene,,en,70.50.65.40,dsacacos@bell.net,13979246,000000121244656,1,1,your stupid,1
308069,31-DEC-11,16-DEC-11,Mohamed Ali,,fr,70.30.157.186,hebertcl@sympatico.ca,14272428,000000121949594,5,5,,5
308070,31-DEC-11,23-NOV-11,Adel,,fr,64.228.81.209,mperrochon@sympatico.ca,14079818,000000121446336,4,4,,4
308071,31-DEC-11,29-DEC-11,Aymen,,fr,70.24.182.193,ajlauziere@sympatico.ca,14403230,000000122194583,5,5,rien,5
308072,31-DEC-11,29-DEC-11,Wajih,,fr,70.24.182.193,ajlauziere@sympatico.ca,14403232,000000122212750,5,5,rien,5
308073,31-DEC-11,28-DEC-11,Claudia,,en,70.51.59.139,christinedisheau1@sympatico.ca,14389666,000000122180331,5,5,nothing rep was very helpful,5
308074,31-DEC-11,29-DEC-11,Moez,,fr,67.68.125.218,helene_g@sympatico.ca,14408604,000000122198163,3,2,"difficulté à comprendre le français du répondant au téléphone.
Je l'ai résolu moi-même car j'attendais un rappel dans les 15 minutes.",3
308075,01-JAN-12,30-DEC-11,Brenda,,en,70.50.91.172,rdseto@sympatico.ca,14428054,000000122234268,5,5,,5
308076,01-JAN-12,20-DEC-11,Med Anouar,,fr,67.68.140.2,jacinthe.richard@bell.net,14307842,000000122016324,4,4,,3
308077,01-JAN-12,28-DEC-11,Vijay,,en,76.64.127.148,srskyler@sympatico.ca,14400808,000000122182921,5,5,,5
308078,01-JAN-12,31-DEC-11,Imen,,fr,197.0.252.49,helentrans@sympatico.ca,14433882,000000122243560,5,5,trop contente par le service et bvavo pour Imen:la tunisienne avec qui j'ai parlé elle était très gentille et compétente ,5
308079,01-JAN-12,31-DEC-11,Sudheer,,en,64.231.26.245,voreskovich@sympatico.ca,14438378,000000122241705,4,4,The technician resolved the problem but there is still difficulty with the language aspect.  I would prefer to pay more and have an answering service in North America.  When I call Cogeco I get someone in Burlington Ontario. ,4
308080,01-JAN-12,31-DEC-11,Naveen,,en,174.92.110.146,ed.mcbain@sympatico.ca,14433104,000000122236993,5,5,The volumn on your end could be a little higher,5
308081,01-JAN-12,31-DEC-11,Abdul,,en,174.93.69.133,gloriahache@bell.net,14433672,000000122249411,4,4,No suggestions at this time,5
308082,01-JAN-12,12-DEC-11,Wayne,,en,70.50.52.113,Studi@sympatico.ca,14215088,000000121834771,5,5,nothing,5
308083,30-DEC-11,23-DEC-11,Chandler,,en,174.95.209.170,hoppers@bell.net,14341726,000000122081669,5,4,,4
308084,31-DEC-11,30-DEC-11,Sean,,en,174.95.183.101,ourteam@sympatico.ca,14427304,000000122216716,5,5,nothing ,5
308085,31-DEC-11,30-DEC-11,Janet,,en,174.95.47.138,jeety@sympatico.ca,14423662,000000122230118,5,5,Nothing,5
308086,31-DEC-11,30-DEC-11,Christopher,,en,64.231.0.159,jcvanschaick@bell.net,14423546,000000122215125,2,3,Not screwed me out of unlimited data,1
308087,31-DEC-11,30-DEC-11,Reshma,,en,64.231.94.224,jzacher@sympatico.ca,14424300,000000122216796,4,,,4
308088,31-DEC-11,29-DEC-11,Leah,,en,72.39.123.196,bcd.bourb@sympatico.ca,14404084,000000122207771,5,5,,5
308089,01-JAN-12,28-DEC-11,Daniel,,en,70.29.5.188,mhatp@sympatico.ca,14397268,000000122171988,5,5,,5
308090,01-JAN-12,31-DEC-11,Victor Gabriel,,en,70.27.128.223,tomclancy@bell.net,14438156,000000122245320,5,5,"Victor was very courteous and friendly, and resolved my problem in short fashion. I appreciate the consistant good dervice thus far and look forward to continued reception of services being provided
",5
308091,01-JAN-12,31-DEC-11,Nagender,,en,70.29.35.205,ohannes.citak@sympatico.ca,14436414,000000122240368,5,5,,5
308092,01-JAN-12,24-JUN-10,Tina,,en,184.144.40.251,robandtinabeach@sympatico.ca,8867209,000000109396071,2,3,given me a better price and unlimited internet.,3
308093,01-JAN-12,31-DEC-11,Janie,,fr,70.48.222.13,gilles.lefebvre9@sympatico.ca,14433608,000000122242835,4,4,"Temps d'attente sur la ligne exécrable.
Premier appel 30 minutes la ligne ses coupé, puis second appel 58 minutes.",2
308094,01-JAN-12,31-DEC-11,Reina,,en,70.24.104.79,BrianAFagan@sympatico.ca,14430912,000000122246065,5,5,A foolow up e-mail would have found that the problem is not completely resolved as the dialouge box keeps asking to input the pass code before checking e-mails. I will need to call back to resolve this issue.,5
308095,01-JAN-12,31-DEC-11,Oscar,,en,174.88.252.189,susan.g@sympatico.ca,14437864,000000122241591,4,5,they did all they could...thank you,4
308096,01-JAN-12,31-DEC-11,Karina,,en,74.15.39.141,mmrg@sympatico.ca,14436070,000000122242313,4,4,reduce wait times,4
308097,01-JAN-12,22-DEC-11,Ashwini,,en,69.156.99.113,pjdrew@bell.net,14334190,000000122076228,4,4,,4
308098,01-JAN-12,24-DEC-11,Ricardo,,en,67.71.145.42,elaine.jalbout@sympatico.ca,14350624,000000122113932,2,1,Provided better assistance with WiFi connectivity to my iPad 2. This issue is still unresolved when trying to access my WiFi using my iPad 2 at home. My iPad 2 has connected to other WiFi networks with any problem. The frustrating part is that I was told by the Sympatico Representative to contact Apple Technical Support when it clearly not a problem with my iPad 2 but with Sympatico WiFi connectivity. ,
308583,02-JAN-12,28-DEC-11,Mohamed Ali,,fr,174.88.247.101,guy-beau@bell.net,14392724,000000122184557,5,5,,5
308584,02-JAN-12,01-JAN-12,Juliio,,en,76.69.238.111,chessnut7327@sympatico.ca,14439376,000000122256210,5,5,,5
308585,02-JAN-12,31-DEC-11,Zied,,fr,184.145.184.13,guy.d.pel@sympatico.ca,14433784,000000122238586,5,5,Rien,3
308586,02-JAN-12,01-JAN-12,Ayoub,,fr,76.67.190.222,gregoire.boileau@bell.net,14440222,000000122250023,5,5,,5
308587,02-JAN-12,01-JAN-12,Sondes,,fr,76.67.190.222,gregoire.boileau@bell.net,14440224,000000122250667,5,5,,5
308588,02-JAN-12,01-JAN-12,Sonia,,en,70.48.56.52,almarcam@sympatico.ca,14438852,000000122256394,4,3,"Firstly, when trying to contact you I had to wait for more than fifteen minutes listening to some terrible musak, and then I was cut off! On my third try I got through to Sonia. She was helpful but even she found it difficult to resolve my problem. Apparently Sympatico blocked my account (we have two Mac computers, one laptop and the other a stand-alone) and this apparently because someone there thought I as sending out scam letters. It was extremely difficult to contact the person who had initially installed my internet with Sympatico many years ago. Eventually I did and the necessary pin number that Sonia sent to her was instigated and the stand-alone computer;s email service now seems to be working,, Not so my laptop! It now appears that I have to go to the Mac-Store and have them copy all the letter files I have in my mail folder so that the whole thing cam be cleared by Sympatico and then re-fugured - or something like that. This is ALL TERRIBLY INCONVENIENT!  Also, Sonia was to send me some details for me to take to the Mac=Store - but so far nothing has arrived! I would think that if Sympatico thought I was sending out scam letters that you would have contacted me to clarify the situation before blocking my account. In answer to #4 below it depends on how this mess is resolved.",2
308589,02-JAN-12,30-DEC-11,Juan Carlos,,en,69.156.98.55,mbussier@sympatico.ca,14426188,000000122218646,4,4,,4
308590,02-JAN-12,01-JAN-12,Kevin,,en,76.66.166.70,rubiawilson@bell.net,14442160,000000122253557,5,5,nothing really.,5
308591,02-JAN-12,01-JAN-12,Mohamed,,en,174.91.41.32,cecile032@sympatico.ca,14439330,000000122255895,4,4,Nothing,3
308592,02-JAN-12,01-JAN-12,Aqeel,,en,142.150.193.107,ptgwlk@sympatico.ca,14441922,000000122252862,5,5,,5
308593,02-JAN-12,01-JAN-12,Mohd,,en,142.150.193.107,ptgwlk@sympatico.ca,14441924,000000122250455,4,4,it came back call later and got it fixed,4
308594,02-JAN-12,29-DEC-11,Thitola,,en,70.27.193.114,elbatal@sympatico.ca,14407016,000000122210816,5,2,deliver the promised service.,3
308595,02-JAN-12,01-JAN-12,Sinu,,en,70.51.49.152,sgrinspan@sympatico.ca,14442334,000000122255255,4,4,,4
308596,02-JAN-12,01-JAN-12,Methil,,en,65.95.189.98,riverstones@sympatico.ca,14442088,000000122254908,5,5,"Mehtil, ID#480312, was an exemplary representative of Bell. He attended to every concern I had and resolved the issue in the best possible way. I commend him highly and wish him success and promotion within the company. Thank you, Mehtil.",5
308597,02-JAN-12,31-DEC-11,Sam,,en,70.48.216.228,hatch.j@sympatico.ca,14433858,000000122244078,5,2,"Was told by the person I talked to that the Service Dept would call me in 20 minutes, they never did call.",4
308598,02-JAN-12,31-DEC-11,Arthur,,en,70.51.114.45,jshebert@sympatico.ca,14434680,000000122243790,1,1,"listen.....I called in 3 times this weekend with the same problem, when I explained we already went threw the trouble shooting options and they didn't work, don't make me do it for the 3rd or 4th time. Escalate to the 2nd level support. ",1
308599,02-JAN-12,30-DEC-11,Kanni,,en,64.229.186.172,larrm@sympatico.ca,14424972,000000122233145,2,1,fixed the issue,2
308600,02-JAN-12,01-JAN-12,Walid,,fr,70.55.134.172,cloutier-michel@bell.net,14439442,000000122254036,1,1,"Je vérifie rarement mon utilisation du service internet car je suis un utilisateur circonspect.  Jai vérifié le matin du 1 er janvier  nayant rien à faire dautre  puisquaucun journal nétait publié. Ce que jai vu ma renversé.
 A ma surprise, mon utilisation du 31 décembre et du 1 er janvier indique des chiffres record inexplicables. Même que mon utilisation du 1 er Janvier indiquait à 10 :04 AM 3,237 GO dutilisation alors quà cette heure jétais encore couché! Un seul regard à mon utilisation des années passées vous indiquera que les chiffres inscrits à mon compte sont le résultat dune erreur grossière.   Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil? 
Ces deux journées misent ensembles totalise plus que mon forfait du mois. Cest inconcevable mais aucun de vos spécialiste nont trouvé mieux à moffrir que daugmenter mon forfait a 45GO. Le problème ne pouvant être quune mauvaise interprétation de ma part ou une utilisation accru.
Je répète que je nai jamais rien changé à mes habitudes, que nous sommes seul à la maison ma femme (70 ans) qui ne touche jamais à lordinateur, et moi (72 ans), que je me sers de linternet parcimonieusement pour lire le journal, que je ne joue jamais à aucun jeux sur internet auxquels je ne comprends rien de toute façon, que je nai aucune bébelles qui se connecte à lordinateur sauf le modem qui me donne la haute vitesse.
Est-il possible quun *hacker* ait pris le contrôle de ma connexion? Je ny connais pas grand-chose dans cette matière, mais ce que je sais, cest que je nai rien changé dans mes habitudes et que en cette journée du 1 er janvier, comme il ny a même pas de journal à lire, mon utilisation devrait être très près de ZÉRO.
Jai finalement accédé à la proposition daugmenter mon forfait  de 40 GO pour $5 par mois afin de diminuer le stress que me cause ce fouillis. Je ne décolère pas du peu de compréhension que jai trouvé chez les différents spécialistes (4) de Bell à qui jai parlé et dont jai écouté la cassette à plus soif. Tous, je dis bien, tous ont semblés ne pas me croire ou du moins mont dit que je règlerais mon problème si jaugmentais mon forfait de 40GO. Si mon utilisation est de 0,150 GO par jour en moyenne depuis plus de deux ans et que soudain je note une consommation que je sais que je nai pas utilisée, vous me devez une explication.
Je ne recherche pas un crédit. Je ne veux pas dun crédit. Je veux quon me dise pourquoi votre compteur tourne pendant mon sommeil?  
Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur qui tourne même pendant mon sommeil, je verrai à rendre publique cette lettre. Les prochains jours de janvier me serviront de barème et me dicteront ma conduite.  Si vous naccuser pas réception de cette lettre et si rien nest fait pour corriger votre compteur,  je verrai à rendre publique cette lettre et  je vais remettre en question mon affiliation avec Bell téléphone, Bell télé et Bell internet. 
Michel Cloutier
RE : Internet haute vitesse PIGF65
Michel Cloutier Cloutier-michel@bell.net  
(450) 264-5027
",1
309095,02-JAN-12,31-DEC-11,Amine,,fr,174.92.227.118,langlois.claude@sympatico.ca,14435100,000000122243533,4,4,rien de plus,4
309096,02-JAN-12,03-AUG-11,Hector,,en,74.198.9.164,jchandan@bell.net,12793299,000000118933230,5,5,"Bring fibe tv to Brampton, ON",5
309097,02-JAN-12,30-DEC-11,Krishnan,,en,174.94.67.81,remoulton@sympatico.ca,14428110,000000122232592,5,5,"leave things alone,I do not have the time and /or patiences to sort out my
e-mail every time someone wants to add 
or change somthing",3
309098,02-JAN-12,31-DEC-11,Justin,,en,76.69.132.56,hmpaes@sympatico.ca,14433940,000000122240844,4,5,"I wish my query would have been resolved the previous day when I called, instead of having to call again and again.",4
309099,02-JAN-12,01-JAN-12,Elsy,,en,184.147.10.77,ubland@bell.net,14442822,000000122254929,5,5,,5
309100,02-JAN-12,22-DEC-11,Ghassen,,fr,76.68.181.106,lise.meunier@sympatico.ca,14331890,000000122077031,4,4,Faciliter l'accès par téléphone.,5
309101,02-JAN-12,01-JAN-12,John,,en,70.53.40.252,michaelconnolly@sympatico.ca,14441456,000000122255812,5,4,Respond to the call more quickly,4
309102,02-JAN-12,01-JAN-12,Jessica,,en,67.70.198.214,jd-fl-lake@sympatico.ca,14440530,000000122254091,5,5,,5
309103,02-JAN-12,30-DEC-11,Wissem,,fr,70.49.64.54,y.sanfacon@sympatico.ca,14430708,000000122230635,5,2,"Si ma demande n'a pas été résolue, j'ai compris que c'est parce que mon ordinateur n'a plus la capacité pour répondre à la technologie actuelle qui évolue à une vitesse effarante.  Il me faudra donc très prochainement me procurer un autre ordinateur.  Merci.  ",4
309104,02-JAN-12,28-DEC-11,Bettaib,,fr,50.101.176.143,paullamarre@sympatico.ca,14398542,000000122177425,5,5,,4
309105,02-JAN-12,01-JAN-12,Temsu,,en,76.69.13.147,b.mulherin@sympatico.ca,14438992,000000122252821,3,1,"Through no fault of Harvey our connection was severed before we could finish.  Upon returning the call Juan could not resolve the problem, as the modem may need to be replaced.  To be continued.....Brian",5
309106,02-JAN-12,29-DEC-11,Nizar,,fr,174.95.241.220,sylvain.joanisse@bell.net,14416524,000000122212073,4,5,,4
309107,02-JAN-12,30-DEC-11,Saleh,,fr,67.70.115.50,aladis2@sympatico.ca,14418374,000000122223514,2,1,"m'offrir une meilleur offre que ce que j'avais avant,et surtout m'aider a avoir enfin la facture unique tel que promis quand j'ai acheter mes cellulaire.",4
309108,02-JAN-12,30-DEC-11,Hency,,en,70.26.70.95,j.virdi@sympatico.ca,14423312,000000122231716,5,4,Nothing everything was good,4
309109,02-JAN-12,30-DEC-11,Taoufik,,fr,76.64.253.30,numerix@sympatico.ca,14427208,000000122219076,5,5,,4
309110,02-JAN-12,26-DEC-11,Kanchumarthi,,en,174.95.85.53,hotte_2@sympatico.ca,14365642,000000122122700,5,5,there wasent one . very well done by rep best experience i have had with Bell ,5
309111,02-JAN-12,01-JAN-12,David,,en,67.70.94.182,rjushka@sympatico.ca,14442094,000000122250974,5,5,,4
309112,02-JAN-12,01-JAN-12,Patricia,,en,174.88.153.184,zeny_1225@sympatico.ca,14443030,000000122254480,4,4,,5
309113,02-JAN-12,27-DEC-11,Daniel,,en,184.147.129.101,zivan.mijacevic@sympatico.ca,14386780,000000122145321,5,5,,5
309114,02-JAN-12,29-DEC-11,Ajay,,en,70.26.83.158,adebattista@sympatico.ca,14403130,000000122200533,4,4,,5
309115,02-JAN-12,30-DEC-11,Jordan,,en,174.94.2.57,bourqueshill@sympatico.ca,14419536,000000122235382,5,5,,5
309116,02-JAN-12,31-DEC-11,Zaid,,en,74.14.159.95,bmckay1@sympatico.ca,14431884,000000122242498,5,5,great sercice,5
309117,02-JAN-12,29-DEC-11,Silvia,,en,174.95.213.27,marlene.farrow@sympatico.ca,14412112,000000122203398,5,5,Everything was done well I could not have asked for anything else.,5
309118,02-JAN-12,28-DEC-11,Med nejib,,fr,67.71.116.231,sylvie.judith@sympatico.ca,14401146,000000122165661,4,5,,5
309119,02-JAN-12,31-DEC-11,Rachel,,en,76.68.25.174,marlene.pearce@sympatico.ca,14435642,000000122243221,4,4,Provide number of downloaded mb on internet account.,4
309120,02-JAN-12,01-JAN-12,Sarah,,en,65.92.55.48,gloriamostyn@sympatico.ca,14440190,000000122254483,5,5,,5
309121,02-JAN-12,18-OCT-11,Nischal,,en,201.247.172.49,Shelley_Martin@bell.net,13663938,000000120647256,5,5,nothing,5
309122,02-JAN-12,16-DEC-11,Karla,,en,174.92.48.41,suffernl@bell.net,14277944,000000121948239,5,5,,5
309123,02-JAN-12,14-DEC-11,Asir raja,,en,74.57.20.112,ahmedsyed@sympatico.ca,14244104,000000121893181,1,1,,
309124,02-JAN-12,29-DEC-11,Amine,,fr,184.148.224.24,bamboo.w@sympatico.ca,14403972,000000122206072,5,5,,5
309125,02-JAN-12,28-DEC-11,Sarah,,en,76.64.34.238,achula@sympatico.ca,14387336,000000122182229,5,5,,5
309126,02-JAN-12,30-DEC-11,Yaseen,,fr,174.88.66.241,pm_studio@bell.net,14427762,000000122216186,4,4,,5
309127,02-JAN-12,26-DEC-11,Gasri,,fr,70.52.10.130,bertoune@sympatico.ca,14362512,000000122135385,4,2,"Monsieur Gasri, a fait tout ce qu'il pouvait pour essayer de régler le problème, mais à cause du problème en question, je suis parfaitement consciente qu'il ne pouvait pas le réglé.  Ce n'est pas un manque de compétance de Monsieur Gasri .Il a été très coopératif et poli.Pour répondre à la question #4, difficile à dire, ayant eu tellement de mauvaises expériences avec Sympatico et Bell lors de conversations téléphoniques.........je ne sais vraiment pas.Il faut aussi dire que je ne suis pas satisfaite de la connexion INTERNET.....TRÈS LENT.",
309128,03-JAN-12,30-DEC-11,Marwa,,fr,174.92.239.64,normandgoyette@sympatico.ca,14427162,000000122217816,5,4,Délais d'attente plus rapide,4
309129,03-JAN-12,30-DEC-11,Imen,,fr,67.68.134.184,caro805@sympatico.ca,14419830,000000122223458,4,4,premier appel n a fait que  mélanger le tout ,4
309130,03-JAN-12,01-JAN-12,Dhanasekar,,en,70.31.23.252,takcheong4@sympatico.ca,14442626,000000122249743,4,4,,4
309131,03-JAN-12,28-DEC-11,Rene Jose,,en,69.158.77.128,bwamboldt@sympatico.ca,14389064,000000122170290,2,1,"Solve problem, not after over an hour say, ""Service out for this area, this wasn't true.  ",1
309132,03-JAN-12,02-JAN-12,Anis,,fr,70.51.44.139,boilygo1@bell.net,14444862,000000122279396,4,4,,5
309133,03-JAN-12,02-JAN-12,Orlando,,en,184.151.63.190,largig@bell.net,14450652,000000122266446,4,4,,5
309134,30-DEC-11,29-DEC-11,Jason,,en,70.26.117.212,gshaker@bell.net,14408318,000000122207330,5,4,The agent was very helpful fixing the errors of previous agents.. I ended up wasting more than 4 hours combined on the issue. Not happy with the experience I got from Bell so far. The last agent made me less mad at Bell. I have it is a sign of better service from Bell's side.,3
309135,31-DEC-11,30-DEC-11,Nafti,,fr,70.49.67.112,pierrecoutu@sympatico.ca,14427718,000000122219155,1,1,La technicienne qui a  répondu à mon appel a décidé qu'elle connaissait mon problème sans me donner le temps d'écouter ce que j'avais a lui dire. Impolie elle m'a dit que le département de la sécurité allait corriger le problème dans les 28 heures. 5  jours plus tard rien n'était changé. J'ai du rappeler et attendre 48 minutes sur la ligne pour parler à un technicien finalement il m'a corrigé mon problème sur le moment.   ,
315250,10-JAN-12,09-JAN-12,Carlos,,en,65.92.197.171,don.edwards2@sympatico.ca,14538992,000000122438318,4,4,,5
315251,10-JAN-12,02-JAN-12,Mindy,,en,64.231.203.227,betmark@sympatico.ca,14444670,000000122272208,3,3,you said i would get a call back but never did. I phoned again last Thur & it was fixed within a 1/2hr.,5
315252,10-JAN-12,09-JAN-12,Catherine,,en,76.70.91.187,b.mourgelas@sympatico.ca,14536932,000000122433097,5,5,The customer care representative  understood my concerns and addressed them completely.,5
315253,10-JAN-12,09-JAN-12,David,,en,184.147.207.97,ekori@sympatico.ca,14539260,000000122435092,4,4,lower the rates,4
315254,10-JAN-12,08-JAN-12,Bob,,en,174.89.169.235,vito.polera@sympatico.ca,14535592,000000122419090,5,5,,3
315255,10-JAN-12,10-JAN-12,Ashok,,en,174.95.107.195,charlenemendes@sympatico.ca,14537908,000000122452616,2,3,"I did not have to stay on the phone line for 80 minutes while the diagnostic tests on my modem and phone line were being performed. I found this a waste of time and had to resort to calling the 1-800 # from my cell phone. Also, since the line work was completed, by phone line is now fuzzy.",2
315256,10-JAN-12,04-JAN-12,Lorie,,en,67.71.81.128,terry.jo-anne.oleary@sympatico.ca,14487374,000000122332649,3,2,"It was like she didn't believe, when I said I wasn't using the gb, because was then only in the house at the time",3
315257,10-JAN-12,06-JAN-12,Richard,,en,184.146.70.23,lynnconry@bell.net,14512216,000000122375125,5,5,Nothing - it was all handled!,5
315258,10-JAN-12,09-JAN-12,Henry,,en,65.93.96.234,brencyrazz@bell.net,14537402,000000122432390,5,5,nothing,5
315259,10-JAN-12,11-AUG-11,Ramzi,,fr,184.144.144.150,paul.groulx@sympatico.ca,12876255,000000119114510,4,4,,5
315260,10-JAN-12,31-JAN-11,Ariane,,fr,184.144.144.150,paul.groulx@sympatico.ca,10877011,000000114762796,4,4,,4
315261,10-JAN-12,08-JAN-12,Mohamed Sabry,,fr,69.159.97.33,pierre.courcelles@sympatico.ca,14533876,000000122422545,5,5,excellent service et très patient car je ne comprend rien à l'informatique,5
315262,10-JAN-12,10-JAN-12,,,fr,184.144.144.150,,,,4,4,,4
315263,10-JAN-12,06-JAN-12,Janet,,en,184.146.79.134,fr.perri@sympatico.ca,14508266,000000122389270,5,5,,5
315264,10-JAN-12,08-JAN-12,Nischal,,en,174.89.179.33,patricia.defrancesco@sympatico.ca,14533716,000000122414856,5,5,not a thing,5
315265,10-JAN-12,05-JAN-12,Khalil,,fr,174.93.229.103,daline.benjamin@sympatico.ca,14491885,000000122347025,4,4,,5
315266,10-JAN-12,03-JAN-12,Farah,,en,76.70.104.137,zubaer@sympatico.ca,14472926,000000122301796,4,4,"competitive price
",5
315267,10-JAN-12,09-JAN-12,Nix,,en,64.231.155.57,ereicher@sympatico.ca,14539382,000000122447535,4,4,"- The name of your representative was Monica # xz29 and not Nix !
- Although Monica was helpful, I would prefer that the service be provided from within Canada rather then by representatives based abroad in far away countries !",3
315268,11-JAN-12,07-JAN-12,Abdul,,en,76.64.134.244,mparmar@sympatico.ca,14524746,000000122407599,3,1,"The operator call me back, but as I mentioned todate noone can confirm why the service was disconnected and why it took 3 days to connect.  Someone should be able to accelerate the problem and call back the client within a short period with the answer or solution. Found the service very slow, long wait time and more time apologizing. So find a constructive solutions, right answers and quick turnaround.  I am still waiting for someone to tell me why my service was disconnected and I had to spend 2 days on the phone and get frustrated.  ",2
315269,11-JAN-12,07-JAN-12,Reginald,,en,184.145.11.181,rcave2609@bell.net,14525708,000000122409097,4,4,"I appreciate all the efforts that were made to expedite the need to replace the modem in order to continue Internet usage without delay. I am not certain why a modem can be mailed to my home at no cost to me for the replacement but should I choose to pick one up at a local Bell Centre there is a cost. I am certainly pleased with the service technician that attended to our home to install the modem. He took the time to make certain it was working before leaving. He was here almost an hour. I am know that had I been told that I would have to depend on Canada Post to deliver they new modem and installing it left to my own devices I would not have been successful. Apparently my home computer (Apple) had made recent changes to their programs that affect the function of the modem.These changes would not have been known by myself. It would not have been a simple "" take the modem from the delivery box and install"" Thank you for your prompt assistance in helping to resolve our problem.
Respectfully Randy and Susan Cave",5
315270,11-JAN-12,09-JAN-12,Ali,,en,70.31.83.94,goodalbs@sympatico.ca,14540216,000000122428238,5,5,,5
315271,11-JAN-12,10-JAN-12,Daniel,,en,64.229.228.66,cuongmaian@bell.net,14550852,000000122478286,5,5,N/a,5
315272,11-JAN-12,10-JAN-12,James,,en,69.159.74.16,dasher1978@sympatico.ca,14551102,000000122465103,5,5,Nothing it was great - a very positive experience.,5
315273,11-JAN-12,10-JAN-12,Erika,,en,69.158.78.176,edward.mouck@sympatico.ca,14551908,000000122469281,4,3,,2
315274,11-JAN-12,10-JAN-12,Alejandro,,en,70.48.219.92,chvisser@sympatico.ca,14550510,000000122478529,5,5,excellent help,5
315275,11-JAN-12,10-JAN-12,Mohamed,,fr,76.71.168.136,mcaron019@sympatico.ca,14557176,000000122464605,5,5,Vous avez réglé le problème à ma très grande satisfaction.,5
315276,11-JAN-12,10-JAN-12,Alex,,en,174.93.218.54,bobbymcgee@bell.net,14549674,000000122461722,5,,Fix my name on file it is Robert McGee. This speed problem is a weekly issue.,3
315277,11-JAN-12,10-JAN-12,Hechmi,,fr,76.71.169.46,andre.arbour@bell.net,14548754,000000122465070,3,5,Parler avec un technicien sana accent afin de mieux le comprendre.,5
315278,11-JAN-12,10-JAN-12,Noureddine,,fr,70.26.191.152,tremblay.chagnon@sympatico.ca,14561550,000000122477133,5,5,Rien,5
315279,11-JAN-12,10-JAN-12,Jorge Alberto,,en,64.231.42.69,angelescu@sympatico.ca,14548854,000000122463325,5,4,,4
315280,11-JAN-12,10-JAN-12,Sushil,,en,74.12.86.90,connieparag@sympatico.ca,14550714,000000122465592,5,5,All was done to my satisfaction. Suhil was very patient with me. He is an asset to Bell.,5
315281,11-JAN-12,10-JAN-12,Nora,,en,70.29.255.155,delisi@sympatico.ca,14551278,000000122476129,5,5,Nora was a very effective and courteous technician.  She was extremely helpful and did a superb job. It was very gratifying to deal with such a professional.  She should be a trainer.,5
315282,11-JAN-12,10-JAN-12,Yasmin,,en,70.48.250.99,donesther@sympatico.ca,14551610,000000122465723,5,5,not a thing,5
315283,09-JAN-12,08-JAN-12,Dan,,en,184.147.127.169,gunther.niesar@sympatico.ca,14530844,000000122421624,4,4,lower the prices ,4
315284,11-JAN-12,10-JAN-12,Mario,,en,174.88.134.252,kespoon@sympatico.ca,14555398,000000122472946,5,5,"Give me 6 monthe free phone, cell & internet service.",5
313661,11-JAN-12,10-JAN-12,Juan,,en,76.65.22.82,lynda.brian@sympatico.ca,14556450,000000122459712,,,"I do not recall speaking to a Juan. I spoke with a Darian, Willie, Calvin and Eric.  I have had the absolute worst experience with the online chat service offered. Disgusting service. The last person I spoke with yesterday was good. He decided to send me a modem and I thought we were all finished. Then I get a call 3 hours later from some woman asking why I called 2 days before. Does the left hand know what the right is doing? Seriously, any more of this and I'm calling Rogers to transfer our home phone and internet.",2
313662,11-JAN-12,10-JAN-12,Steve,,en,67.71.20.43,imcrae@bell.net,14553732,000000122466208,5,,Why I had 3 e-mail adresswsI was told onesno internate becouse there was a fire.Also thank god for steve Paul 6019323 was very very helpfuland work so hard. Tou need more people like steve to serve bell.Thank you STEVE,
313663,11-JAN-12,05-JAN-12,Deepika,,en,70.26.177.197,jackal101@sympatico.ca,14494974,000000122347844,5,5,not a thing.,4
313664,11-JAN-12,10-JAN-12,Marco,,en,174.92.92.245,gord.price@sympatico.ca,14553042,000000122478341,5,4,,5
313665,11-JAN-12,10-JAN-12,Jose,,en,50.101.56.218,baldoyle@sympatico.ca,14549218,000000122457703,3,4,Your phone technicians should be aware what service can be delivered to my building.. It took many phone calls and the visits of 3 technicians to find the solutions.,4
313666,11-JAN-12,03-JAN-12,Oscar,,en,174.91.42.220,eshabeeb@bell.net,14461744,000000122285674,5,5,Cut down on the waiting time,5
313667,11-JAN-12,10-JAN-12,Alisia,,en,76.71.55.147,FSchroeder@bell.net,14547994,000000122470852,5,5,"grt your orders all mixed up and keep track of what was sent to me.
I did not get a complete modem kit, just a small power supply which I sent back.So please no more letters about that I have two modems and pleaseno xtra charges on my monthly bill.",5
313668,11-JAN-12,10-JAN-12,Rohit,,en,70.50.173.38,jazzy47@sympatico.ca,14554176,000000122467486,5,5,Not a thing I can think of,5
313669,11-JAN-12,08-JAN-12,Mohamed Taher,,fr,76.67.194.166,mcabourdon@bell.net,14532996,000000122416426,5,5,"rien,tout est parfait",5
313670,11-JAN-12,10-JAN-12,Mohamed,,fr,76.71.184.185,lulularochelle@sympatico.ca,14556414,000000122462669,3,4,Beaucoup plus d'explication lorsque on nous mets en attente pendant un certain temps. ,4
313671,11-JAN-12,08-JAN-12,Wissem,,fr,174.93.236.55,1chapic@sympatico.ca,14527778,000000122417366,5,5,"Rien de plus, tout etait excellent
Merci",5
313672,11-JAN-12,09-JAN-12,Karthika,,en,64.229.85.28,latourphoto@sympatico.ca,14542422,000000122433130,1,1,"What the techniciam had me do made no sense to me. To be able to use the modem/router, you need to connect the necessary cables (ethernet, phone cable) not just the power adapter which she had me do. Also, my request to speak to second level tech was denied because she told me she could but obviously she could not.
I ended up resolving my issues myself.",
313673,11-JAN-12,10-JAN-12,Ali,,en,97.96.94.85,christine.sweet@sympatico.ca,14550476,000000122457051,4,4,"The only problem is that I sometimes get dropped by the rep when they pout me on hold or another rep picks up by accident.  That causes me to re-explain the situation.  Having said that, they were all very professional and helpful.",5
313674,11-JAN-12,10-JAN-12,Tayssir,,fr,64.229.128.225,claudinelussier@sympatico.ca,14550598,000000122461389,1,1,"On m'a offert une promotion qui n'était pas aplicable donc nous avons dû recommencer tout le processus avec un autre conseiller qui a dû annuler la première offre et tout recommencer à partir du début.Après 1 heure au téléphone avec plusieurs moments d'attente et une grande confusion,je pense que votre service à la clientèle
a besoin d'une meilleure formation car cela n'est pas la première fois que j'éprouve des problèmes avec Bell et son service à la clientèle.",1
313675,11-JAN-12,10-JAN-12,Mehdi,,fr,174.92.237.188,frablondin@sympatico.ca,14552426,000000122469003,5,5,"Rien de plus la personne a été super bien a tout point de vue.
 merci à Bell.
 Francine B",5
313676,11-JAN-12,10-JAN-12,Cathrine,,en,70.49.31.42,pccam@bell.net,14558676,000000122469621,5,5,,5
313677,11-JAN-12,09-JAN-12,John,,en,65.95.110.110,canmera@sympatico.ca,14537622,000000122449112,5,5,"nothing. John did an awesome job of helping me. He was patient, kind, polite and very knowledgeable of my problem. I hope you have many more people like John on your team.",5
313678,11-JAN-12,10-JAN-12,Temsu,,en,76.67.113.228,chanpolly@sympatico.ca,14550338,000000122474145,5,5,"You have very good technical support staffs.  Every time I called in, they always help me to solve the problems 100%.  I'm very happy with the service period.",5
313679,11-JAN-12,10-JAN-12,Sumithra,,en,174.95.202.186,jlenson@bell.net,14554657,000000122455804,4,5,,5
313680,11-JAN-12,10-JAN-12,Ronald,,en,65.95.154.24,steve.repath@sympatico.ca,14560890,000000122470617,4,4,language - not his fault mine,5
313681,11-JAN-12,10-JAN-12,Zied,,fr,65.94.189.103,cgairaud@sympatico.ca,14550308,000000122469868,4,4,"on devait me rappeler dans les dix minutes apres cet appel pour me confirmer la resolution du probleme,on l'a fait le lendemain matin",5
313682,11-JAN-12,09-JAN-12,Bob,,en,184.147.130.69,smwigmore@bell.net,14546478,000000122430873,3,2,"The young man who helped me was very polite and tried to help as much as possible; but 75 minutes is toooooo long for a problem that would not have occured IF:

-the first installer had be competent and not left before the installation was complets.
- the second installer had been knowledgeable regarding installations that required knowledge of computers, printers and wireless connections.

Installation was very poor - installers should be 'first rate' - a poor first impression and result .......",2
313683,11-JAN-12,10-JAN-12,Mohd,,en,174.88.40.204,yarmo8588@sympatico.ca,14562112,000000122472914,5,4,,4
313684,11-JAN-12,10-JAN-12,Jamel,,fr,174.88.163.234,ruscio@sympatico.ca,14559882,000000122477271,5,5,,5
313685,11-JAN-12,09-JAN-12,Quintin,,en,74.15.23.123,carol.garvie@bell.net,14537664,000000122437749,5,5,,5
313686,11-JAN-12,10-JAN-12,Anne,,en,76.69.68.211,lydia.tolkunow@sympatico.ca,14556446,000000122465613,5,4,,4
313687,11-JAN-12,10-JAN-12,Nora,,en,76.70.83.35,mcgovern@sympatico.ca,14557198,000000122477601,4,4,First positive experience with a Bell rep.  She was excellent,
313688,11-JAN-12,07-JAN-12,Jessica,,en,76.64.226.102,r.j.coventry@sympatico.ca,14525566,000000122401081,5,5,,5
313689,11-JAN-12,09-JAN-12,Geetha,,en,76.69.143.77,mtwootton@sympatico.ca,14544200,000000122451520,4,3,make sure that I knew that if I synced my iphone to my computer that i would lose my entire contacts list (as it was only on the phone and not on the computer),4
313690,11-JAN-12,03-JAN-12,Mohamed Taher,,fr,70.53.139.141,sallard2@sympatico.ca,14470308,000000122290487,1,1,Résoudre mon problême,1
313691,11-JAN-12,10-JAN-12,Sharon,,en,68.54.35.221,eric.henner@sympatico.ca,14552028,000000122471847,4,4,,5
313692,11-JAN-12,09-JAN-12,Kaouther,,fr,70.48.117.148,jaclalonde@bell.net,14540932,000000122452563,3,4,difficulté de communiquer même en langue francaise,3
314190,10-JAN-12,09-JAN-12,Mohd,,en,64.229.87.90,jhoule000@sympatico.ca,14541338,000000122447324,1,1,try to help me since i knew it wasn't my power cord that he was sooooo determined to send me through mail in 2 to 3 days obviously that is not the reason why my modem wasnt working since i am typoing to you today !!!!! told him it had been a week and half that the modem at least once a day wasnt connecting  its didnt again last night for a few hours then today is working fine ???? ,
314191,10-JAN-12,09-JAN-12,Marouen,,fr,65.92.85.21,rlev.pgilb@sympatico.ca,14545564,000000122438916,5,4,Si Bell avait fait paraître à mon écran  une indication à savoir que c'était le service de messagerie qui était en trouble au lieu de me demander sans cesse mon mot de passe je n'aurais pas dérangé votre technicien et il n'aurait pas perdu son temps. Merci.,4
314192,10-JAN-12,09-JAN-12,Cesilia,,en,67.71.86.246,bkprebul@bell.net,14537268,000000122433720,2,1,Some help would have been nice. ,4
314193,10-JAN-12,09-JAN-12,Rifa,,en,76.69.138.117,ron.kirschner@bell.net,14545702,000000122426144,3,3,1.5 hours on phone - most on hold ,3
314194,10-JAN-12,09-JAN-12,Orlando,,en,174.89.61.10,icecrmjnky@bell.net,14540750,000000122424851,3,3,stop cutting me off,
314195,10-JAN-12,04-JAN-12,Zaccheus,,en,174.88.13.248,varmas@sympatico.ca,14487970,000000122336995,4,5,"The gentleman to whom I was forwarded in tech could have spoken more slowly and been a bit more friendly/less sarcastic.  I doubt it was his intention to come off that way; rather it appeared as merely a lack of training from Bell in interpersonal/communication skills.  His know-how was great and he did indeed resolve the problem quite quickly; I would have just rather not been made to feel as though I am meant to be very knowledgeable in modem operation and computers in general.  ",3
314196,10-JAN-12,31-DEC-11,Haythem,,fr,174.91.192.114,m.tissakht@sympatico.ca,14435444,000000122247601,1,1,"Il a fallu appeler 4 fois pour que la derniere personne ce jour meme me dise que mon pw a ete  re-initailiser. A chaque fois que j'appelle je dois repeter la meme histoire et ceci depuis une smaine avant la fin de l'annee. c;et tres puavre, tres mediocre ce n'eat pas croyable que cela arrive encore",1
314197,10-JAN-12,08-JAN-12,Romeo,,en,70.48.184.138,jack.mcquigge@sympatico.ca,14531274,000000122413325,1,1,I had to speak to a supervisor to get my problem resolved. Train your people.,3
314198,10-JAN-12,09-JAN-12,Divya,,en,65.95.146.85,rabraham1@sympatico.ca,14545184,000000122450911,3,4,speaking proper English language,3
314199,10-JAN-12,04-JAN-12,Souhail,,fr,174.93.146.173,mylainepoulin@sympatico.ca,14483822,000000122328832,5,5,,5
314200,10-JAN-12,04-JAN-12,Taha,,fr,174.93.146.173,mylainepoulin@sympatico.ca,14483820,000000122330791,5,5,,5
314201,10-JAN-12,06-JAN-12,Walim,,fr,76.64.111.60,boldeleaugerald@sympatico.ca,14505544,000000122381494,5,4,,5
314202,10-JAN-12,09-JAN-12,Anah,,en,184.148.11.126,monishaw.vinoo@bell.net,14544090,000000122435054,5,5,none,5
314203,10-JAN-12,01-JAN-12,Kevin,,en,74.14.62.170,pjbedore@sympatico.ca,14441880,000000122254590,5,5,nothing,5
314204,10-JAN-12,09-JAN-12,Oscar,,en,174.93.32.166,amluik@bell.net,14536532,000000122432165,4,5,difficulty locating password,4
314205,10-JAN-12,09-JAN-12,Elmer,,en,184.145.101.111,samirdahdouh@bell.net,14546012,000000122451611,5,5,found the error earlier,5
314206,10-JAN-12,07-JAN-12,Mudilyar,,en,65.92.14.159,maryhines7@sympatico.ca,14524203,000000122408426,4,4,,5
314207,10-JAN-12,03-MAR-11,Moctar,,fr,184.144.144.150,paul.groulx@sympatico.ca,11263755,000000115508872,4,4,,4
314208,10-JAN-12,06-APR-10,Sofien,,fr,184.144.144.150,paul.groulx@sympatico.ca,8360920,000000107564456,4,4,,4
314209,10-JAN-12,09-JAN-12,Reina,,en,76.70.85.117,phyllis.bodechon026@sympatico.ca,14544938,000000122447346,5,5,nothing best call i ever had,5
314210,10-JAN-12,08-JAN-12,Fatiha,,fr,142.217.122.206,jpfranceschini@sympatico.ca,14531786,000000122417337,5,5,,5
314211,10-JAN-12,05-JAN-12,Kristen,,en,70.29.246.153,jcote01@sympatico.ca,14495240,000000122347288,,2,I call so many times.  I really don't remember the specific call.,
314212,10-JAN-12,08-JAN-12,Jonathan,,fr,70.30.148.135,magsue@sympatico.ca,14532728,000000122422492,4,4,pour résoudre mon problème avec mon iphone la personne ne m'a pas bien compris. J'ai réglé mon prob seule. Mais la personne fut très polie,4
314213,11-JAN-12,10-JAN-12,Jeff,,en,76.68.123.62,y.a.m.s@sympatico.ca,14562092,000000122469450,3,4,"Telephone agent was not able to answer several questions I had about my internet service; Information about changing my level of service was presented, at times, in an unclear manner. Agent seemed more interested in simply ""selling"" me a higher level of service, rather than resolving my questions.",3
314214,11-JAN-12,10-JAN-12,Wayne,,en,65.94.107.209,lady.ashley@sympatico.ca,14555718,000000122460752,5,5,Nothing with the service by wayne.,5
314215,11-JAN-12,10-JAN-12,Greg,,en,65.95.95.28,andrew.a@sympatico.ca,14548810,000000122467989,5,4,Not have it happen in the first place!,5
314216,11-JAN-12,10-JAN-12,Salvador,,en,76.69.43.43,stackpo@sympatico.ca,14560798,000000122458813,5,5,"Your techs were very patient and helpful with me.
I also spoke with Louis who talked me through my 
problem.  We finally resolved everything to my 
satisfaction.  Thank you Bell Techs.",5
314217,11-JAN-12,10-JAN-12,Kimberly,,en,69.159.60.140,tom_croucher@sympatico.ca,14561488,000000122457443,5,5,,5
314218,11-JAN-12,10-JAN-12,Ana,,en,67.71.0.143,michaelnuzda@sympatico.ca,14557402,000000122459824,5,5,"The service & patience of Ana was
excellant'",5
314219,11-JAN-12,10-JAN-12,Sofiene,,fr,206.47.249.247,guy.bouchard55@sympatico.ca,14553214,000000122456173,5,5,"Je réponds a votre sondage en ne tenant compte que de l'appel fait hier. Cependant, très souvent là ou votre service se gâte c'est dans l'exécution (ex:rendez-vous manquer) ou dans la facturation (plusieurs appels et mois avant de stabiliser)",4
314220,11-JAN-12,07-JAN-12,Melvin,,en,74.15.82.79,tdws_2@bell.net,14526988,000000122404840,4,3,Unable to send email from iPad now,
314221,11-JAN-12,10-JAN-12,Andy,,en,67.71.36.41,rick.zalitack@sympatico.ca,14559504,000000122463293,4,4,,5
314222,11-JAN-12,10-JAN-12,Cecelia,,en,66.203.207.66,jojoross@sympatico.ca,14554888,000000122456832,5,5,,5
314223,11-JAN-12,10-JAN-12,Andrew,,en,207.164.79.96,bjg.hammond@sympatico.ca,14549568,000000122456120,4,4,,4
314224,11-JAN-12,10-JAN-12,Lohith,,en,174.95.97.225,michaelharvey@sympatico.ca,14557398,000000122463832,1,1,Document side effects of new 2-wire modem software updates so customer care representative can better help me. It broke my ATA device on DMZ because I think it did not provide the gateway address. I had to figure out for myself to use the new filters for internet phone instead of using DMZ to connect my ATA device.,3
314225,11-JAN-12,10-JAN-12,Kylie,,en,207.35.6.2,stanikawa@sympatico.ca,14560808,000000122459345,5,5,,5
314226,11-JAN-12,10-JAN-12,Chenrup,,en,70.31.220.53,bsansom@sympatico.ca,14549878,000000122465974,5,5,Nothing,5
314227,11-JAN-12,10-JAN-12,Gopinath,,en,65.92.54.69,janiceeclark@sympatico.ca,14554114,000000122458297,5,5,,5
314733,09-JAN-12,08-JAN-12,Niyaz,,en,74.14.23.212,peggyevans@sympatico.ca,14533812,000000122420434,5,4,I was so impressed with Nyaz - he very quickly resolved a problem that hopefully will not recur (I've had many problems with Bell over the past few months).,3
314734,09-JAN-12,08-JAN-12,Maria,,en,50.100.51.139,ranjitsingh@bell.net,14534066,000000122413895,5,5,,4
314735,09-JAN-12,08-JAN-12,Mohd,,en,174.88.55.243,jim.mcintosh@sympatico.ca,14531526,000000122419403,4,4,"I would like to know why my Network Password sudenly stopped working.  I was able to send and receive mail at 10AM using MS Outlook, which is always open.  Next time I tried to send an email my password, stored in Outlook, wouldn't work.  ",3
314736,09-JAN-12,08-JAN-12,Edwin,,en,174.89.195.196,mydfoi12@bell.net,14533444,000000122413293,4,4,"My name is Denise Bordage, I am the person who called and spoke to Edwin, not my husband Claude.
Therefore, I would like my name to appear on the e-mails that I send out, not my husband's name Claude Bordage.
How do I make this change...please advise.",5
314737,09-JAN-12,08-JAN-12,Luis,,en,70.53.105.224,phil2vs13@sympatico.ca,14533868,000000122421264,5,5,"nothing,all was great",3
314738,09-JAN-12,08-JAN-12,Sam,,en,70.26.42.69,gibbinsron@sympatico.ca,14530670,000000122416293,4,4,"-A window kept coming up asking for a network password--would not accept. No email was received for 3-4 days, because of this. 
-Now things are back to normal, but I have receieved again a dupicate set of received emails. Is there a way of deleting may duplicate emails rather than one at a time?
- Can thid duplicate download be prevented in future?",4
314739,09-JAN-12,08-JAN-12,Gerardo,,en,69.156.82.27,suds10@sympatico.ca,14535058,000000122419359,2,1,I have been very happy with previous experiences.  This rep could not help me at all. ,4
314740,09-JAN-12,08-JAN-12,Bry,,en,184.146.166.98,askg.wilson@sympatico.ca,14528466,000000122416957,5,5,Less hold time.,5
314741,09-JAN-12,26-DEC-11,Aqeel,,en,67.239.5.173,pmcgurn@sympatico.ca,14369688,000000122132904,5,5,great  service,5
314742,09-JAN-12,08-JAN-12,David,,en,70.48.4.160,acdc77@sympatico.ca,14528086,000000122410641,4,3,"I am not sure but this morning ,Istill had a problem getting on the web.",4
314743,09-JAN-12,08-JAN-12,Liza,,en,204.101.14.34,pmacleod1@sympatico.ca,14533934,000000122417997,2,1,solved the problem. Its intermittent and your sgent was unable to resolve it,2
314744,09-JAN-12,06-JAN-12,Julio,,en,76.68.52.137,l.vanoort@sympatico.ca,14511482,000000122369063,1,1,"The time it took with me on the phone waiting to resolve the problem only to find out it was not my computer but a problem with the connection in the city of Burlington was way , way too long . Then I was told it would be solved within 24 hours but it took 4 days . Not very good service .",2
314745,09-JAN-12,07-JAN-12,Randileigh,,en,174.95.147.206,jo-anne.green@sympatico.ca,14522634,000000122405321,2,1,"Sent with ref. # 122404522 and 122405321 and ref 12240427
Not at all happy. Phone service was disconnected because of a mistake by a Bell rep.
No service all day or night Saturday.
Reconnection was made Sun. am. Home phone works---No internet service
Monday am.--Internet Service--No Home phone service
Spoke to Agents:
XU 223
EX 90650
XZ 720
EX 93066
EX 79225
on separate occasions throughout the weekend and Monday- Still no Phone service.
Perhaps John Watson himself could call me and maybe this could get fixed.",1
314746,09-JAN-12,07-JAN-12,Valarmathy,,en,174.95.147.206,jo-anne.green@sympatico.ca,14522636,000000122404027,2,1,"See ref.# 122404522
ref.# 1224045321
",1
314747,09-JAN-12,08-JAN-12,Drew,,en,174.95.209.78,stephencollins@sympatico.ca,14534994,000000122421749,1,1,No one showed up. internet still crashing. when will it be fixed?,3
314748,09-JAN-12,05-JAN-12,Kamel,,fr,70.25.30.235,albanyse@sympatico.ca,14489356,000000122341144,4,4,,4
314749,09-JAN-12,05-JAN-12,Mary,,en,206.172.234.139,hickmott@sympatico.ca,14494588,000000122347871,5,5,,5
314750,09-JAN-12,07-JAN-12,Roy,,en,74.14.1.248,dmjetclayton@sympatico.ca,14520708,000000122408605,1,4,have canadians answering our questions!! and not soo many holds.,
314751,09-JAN-12,07-JAN-12,Vijayashanti,,en,70.54.9.89,bcginc@sympatico.ca,14519198,000000122404402,4,4,You need to provide representatives whose first language is English so the client dosen't have to spend all that extra (and highly annoying)time asking the rep to repeat what they said because it couldn't be understood. This is not the first instance. This is the emploter's responsibility - not the employee's. Time is money. I bill at a high fee rate and if this continues you will start receiving my invoices. I will also encourage my colleagues to do the same. As a mass communications corporation please consider this as a failing grade!,2
314752,09-JAN-12,24-DEC-11,Noureddine,,fr,76.68.243.240,rockarthur@sympatico.ca,14354438,000000122112653,1,2,regler les probleme de facturation.       me donner le service demande et non celui qui donne des bonus au commis a qui j ai parlee.j ai perdu au moin trois heures de temps d antenne a attendre une ligne pour vous joindre.j ai drois a des remboursement depuis septembre a aujourd hui.et plusieur autre probleme .j attend la suite.peut etre j irai chez votre concurant.,1
314753,09-JAN-12,06-JAN-12,Gustavo,,en,65.94.96.47,c.white24@sympatico.ca,14505842,000000122371005,5,5,,
314754,09-JAN-12,08-JAN-12,Mehdi,,fr,67.68.211.183,jusy11@sympatico.ca,14531882,000000122415750,5,5,TOUT ETAIT TRES BIEN    MERCI,5
314755,09-JAN-12,08-JAN-12,Amine,,en,70.55.182.203,laurette.blais@sympatico.ca,14532280,000000122416709,5,5,"No, my helper knew his subject and communicated it very well.  I was quickly reconnected to my internet on my new computer.\thanks.",5
314756,09-JAN-12,08-JAN-12,Mohammed,,en,198.20.32.123,mary.schofield@sympatico.ca,14532886,000000122414626,3,1,"The gentleman I spoke with could not resolve my issue, so asked for the best time to have someone at a higher level call me back.  I just received an email from technical support stating that I wasn't home for the phone call.  He gave them the wrong information about what time I was actually available to receive their call.",
314757,09-JAN-12,06-JAN-12,Zied,,fr,70.26.209.248,leo.desjardins@bell.net,14511740,000000122389489,5,5,?,5
314758,09-JAN-12,08-JAN-12,Gautham,,en,76.65.21.12,barbwise@sympatico.ca,14528598,000000122414477,1,1,have the technician call me back. didn't hear from him.,
314759,09-JAN-12,08-JAN-12,Imen,,fr,67.68.211.192,pierrebeaudry@sympatico.ca,14533882,000000122413123,5,5,,5
314760,11-JAN-12,10-JAN-12,Marco,,en,174.89.25.226,wpart@sympatico.ca,14562040,000000122472539,5,5,very undetanding,5
314761,11-JAN-12,10-JAN-12,Achref,,fr,76.64.114.67,dgm1977@bell.net,14551400,000000122476347,5,5,tout est parfait merci,5
314762,11-JAN-12,10-JAN-12,Selim,,fr,70.30.216.168,jd.ah.com@sympatico.ca,14554250,000000122474913,5,5,,5
314763,11-JAN-12,10-JAN-12,Ana,,en,65.93.200.102,joygrossi@sympatico.ca,14554976,000000122462478,5,5,"
Select better background music for while I'm on hold.Maybe Billy Holiday?",5
314764,11-JAN-12,10-JAN-12,Rahim,,en,98.77.85.34,vihar@sympatico.ca,14561754,000000122466459,5,4,,5
315285,11-JAN-12,10-JAN-12,Joy,,en,64.40.246.82,krstech@sympatico.ca,14555590,000000122458014,5,5,"Excellent Technical Support.
I'm a system integrator for an engineering company in Mississauga, ON and call in to bell numerous times during the year for technical support. I must mention that all of my 2011 experiences with technical support were amazing. I'm mostly impressed with the patience of the technical representatives as they wait for computers or routers to reboot or while they waiting for me to navaigate to screens, etc. I also use the online bell.ca chat support often and it to is an excellent service with great support.

krstech",5
315286,11-JAN-12,10-JAN-12,Tejaswvi,,en,184.145.51.168,flora.fox@sympatico.ca,14552368,000000122479265,1,1,At least leave me with a funtioning system,2
315287,11-JAN-12,10-JAN-12,Bochra,,fr,184.145.213.48,paulettegauthier@sympatico.ca,14558632,000000122456773,5,5,Très bonne aide claire et très gentille.... BRAVO!,4
315288,11-JAN-12,10-JAN-12,Jamila,,fr,70.52.42.11,patrik.harvey@sympatico.ca,14558584,000000122456152,3,3,"Je suis passé par 4 départements avant de me retrouver dans le bon, j'ai perdu 30 minutes de mon temps pour simplement effectuer une demande d'ajout d'une prise téléphonique.",3
315289,11-JAN-12,10-JAN-12,Abdelalim,,fr,65.92.176.2,sueboutin@sympatico.ca,14560974,000000122472308,4,4,,4
315290,11-JAN-12,10-JAN-12,Wayne,,en,174.91.127.76,reaumelung@sympatico.ca,14559344,000000122465181,5,5,"I had to make several calls and wait on the phone, then a service person who was GREAT came to the house to replace the modem. Today I got ANOTHER Modem delivered by Purolater?? no coordination.",4
315291,11-JAN-12,10-JAN-12,Christopher,,en,76.67.107.126,liznbarry@sympatico.ca,14556128,000000122462209,1,1,your webside sucks to put it bluntly...it makes you frustrated by running you around in circles trying to find the information you need.  I hate your website,1
315292,11-JAN-12,08-JAN-12,Alaaeddine,,fr,67.71.132.16,yanick-hebert@sympatico.ca,14535752,000000122418629,5,5,je n'ai pas de suggestion  pour l'instant,5
315293,11-JAN-12,31-DEC-11,Charles,,en,65.95.245.254,n.tompkins3@sympatico.ca,14436236,000000122245191,4,4,"actually, this was the FIRST time that I was happy with the service I rec'd. Usually I have a hard time trying to understand the person or they don't know what they are doing, or don't listen to the question. I have talked to many other people lately about their provider and they were paying a lot less than me. It is terrible that you give discounts only to the people that call and ask. I also do not understand why when you send out a bill with a credit amount(to cancel an account after a death) you do not send a refund cheque til the following month, but when it is a charge you need to get paid right away or you charge interest. I am just comparing my bill and  a bill from an estate account(takes over 3 months to cancel an account)",4
315294,11-JAN-12,10-JAN-12,Patrick,,en,70.52.145.37,p.margaret@bell.net,14558412,000000122462916,4,4,help me understand the reason for the occurrences over the few weeks,3
315295,11-JAN-12,10-JAN-12,Shashank,,en,69.158.166.101,bencarca@sympatico.ca,14549406,000000122454451,5,5,,5
315296,11-JAN-12,10-JAN-12,Mohamed Nidhal,,fr,174.89.166.213,granda25@bell.net,14553088,000000122453944,5,5,,5
315297,11-JAN-12,26-DEC-11,Vijay,,en,65.92.41.226,Danvan1@sympatico.ca,14361430,000000122125769,5,5,nothing,4
315298,11-JAN-12,02-JAN-12,Dinesh,,en,70.54.124.184,estoesta@sympatico.ca,14447266,000000122279543,4,4,"The Technician that assisted me was very helpful,but I would have preferred to have kept my username and password instead of making a new ones so fast.",5
315299,11-JAN-12,10-JAN-12,Mohamed,,en,174.88.164.103,helenewhite6@sympatico.ca,14553450,000000122471256,5,5,,5
315300,11-JAN-12,09-JAN-12,Anusha,,en,64.231.24.110,nereja.bhola@sympatico.ca,14544330,000000122451717,5,5,,5
315301,11-JAN-12,10-JAN-12,Rabeb,,fr,184.148.252.189,michelleouellet@sympatico.ca,14557467,000000122455935,4,3,avoir un meilleur forfait,4
315302,11-JAN-12,10-JAN-12,Oussama,,fr,70.51.44.49,a.aubin1@sympatico.ca,14548218,000000122478209,5,5," rien tout a été fait pour le mieux j'ai été tres bien servi par Oussama.       
",5
315303,11-JAN-12,09-JAN-12,Mohamed Hedi,,fr,184.144.225.201,dali2002@sympatico.ca,14538430,000000122450835,4,1,ne pas fermer la ligne ,3
315304,11-JAN-12,10-JAN-12,Elizabeth,,en,69.159.85.72,dave.hanstein@sympatico.ca,14551110,000000122462349,5,5,I shouldn't have to call every time a change is made. I always have to follow up because there is always a problem.  I have heard the same thing from other Bell customers.  It is very frustrating.,3
315305,11-JAN-12,10-JAN-12,Mohsen,,fr,70.30.212.157,clo.clo@sympatico.ca,14550634,000000122472425,5,5,,5
315306,11-JAN-12,09-JAN-12,Kathy,,en,70.54.52.49,harbour_lights@bell.net,14540489,000000122452102,4,4,"At this time I can not make any suggestions as I'm only a new client but as time will go by I definitely will form clear ideas and observations,   ",5
315307,11-JAN-12,05-JAN-12,Steve,,en,74.12.242.72,bildar_86@bell.net,14490392,000000122360076,5,5,,4
315308,11-JAN-12,10-JAN-12,Khalil,,fr,69.156.205.173,famillethebergelessard@sympatico.ca,14552220,000000122473776,5,5,,5
315309,11-JAN-12,08-JAN-12,Mary ruksana,,en,174.95.255.166,john.dean4@sympatico.ca,14531678,000000122410668,4,4,,5
315310,11-JAN-12,10-JAN-12,Carole,,en,70.53.216.61,sia_jim@sympatico.ca,14560558,000000122473985,5,5,"Having  Carole as my assigned Bell Representative, always dealing with her. 
In fact I already refered Carole to a friend to call Bell and see if his problems can be resolved, before he cancels.",5
315311,11-JAN-12,10-JAN-12,Mohamed,,fr,70.29.232.67,jecharest@sympatico.ca,14554390,000000122475563,5,5,"Le service rendu par votre agent, Mohamed était parfait. C'est grace a son travail impeccable que nous avons rétabli notre connection internet. Merci ",5
315312,11-JAN-12,10-JAN-12,Anne,,en,65.92.0.135,bea.manchen@bell.net,14549352,000000122460734,5,5,"This was the 4th time I had to call to resolve an issue of a returned modem, for which I had the tracking no. and for which you kept charging me $75 each month for 3 months.  I suggest that your communications between Telephone, Mobile and Internet services is upgraded.  As a very long-standing customer, the last year has been awful regarding your records.  Suggest less time be spent in advertising Bell Fibe and more time on ensuring your records are being kept up to date and accurate.  When good service stops, then the customers leave.",4
315313,11-JAN-12,10-JAN-12,Ronald,,en,184.151.63.206,karenlebold@sympatico.ca,14555232,000000122477599,5,5,,5
315314,11-JAN-12,10-JAN-12,Stephan,,en,184.151.63.206,karenlebold@sympatico.ca,14555234,000000122478671,5,5,,5
315315,11-JAN-12,10-JAN-12,Edward,,en,184.145.68.51,bmtaylor@sympatico.ca,14549648,000000122459012,5,4,,5
315316,12-JAN-12,11-JAN-12,Rashika,,en,65.94.112.11,ike.haggar@sympatico.ca,14567794,000000122484785,3,2,"when dealing with a recurring problem that has been escalated in the past, have your first level refer the casevimmediately instead of wasting time re-doing the same first steps before referring to the next level",3
313693,11-JAN-12,10-JAN-12,Arun,,en,174.94.54.40,keriandpaulw@bell.net,14555384,000000122454183,5,5,,5
313694,08-JAN-12,07-JAN-12,Kumar,,en,174.88.53.208,jimscarlett@sympatico.ca,14522560,000000122401409,2,3,"listen to me I may know how to do some thing, just not the exact thing at the time ",3
313695,08-JAN-12,06-JAN-12,Abid,,en,76.65.130.104,heczko3@sympatico.ca,14509189,000000122380913,4,4,,4
313696,08-JAN-12,22-DEC-10,Viswanath,,en,70.24.173.201,alporter@bell.net,10396673,000000113868429,5,5,Absolutely nothing.,5
313697,08-JAN-12,07-JAN-12,Aymen,,fr,70.29.246.246,ROBERT89@sympatico.ca,14518372,000000122394408,4,5,,4
313698,08-JAN-12,06-JAN-12,Yasmin,,en,76.71.88.69,wazupwazid@bell.net,14517764,000000122388941,1,2,"Well 1st I had no home line to call so I had to use my rogers cell, 2ndly when I called 2 times I had to listen to a automated voice when I wanted to speak with some one live about my problem, 3rdly when I finally was talking to a tech and I asked for the IR / tickect number # he hung up the phone and I had to call back. Poor Service etc... the only one that was good was the man that cam out to my house and hooked up a test box so next time when the issues comes back. I can test it my self etc.. I would not recomend Bell to others as all you do is talk great things when you want service and your money , but you can fix or diagnose issues all you do is band aid them. Very poor call center etc.... I will post this on the internet to let people know that your service is not all that you make it. ",1
313699,08-JAN-12,06-JAN-12,Mohamed,,fr,142.221.110.4,baz1@sympatico.ca,14505186,000000122383045,1,1,"Ecouter ma demande!
Mon service a ete interrompu depuis maintenant 3 jours. J'en ai fait mention au conseiller qui n'a pas du tout porte attention a mes bsoins (he devais annoncer le deces de mon beau-frere ainsi que les coordonnes de son service). Je n'ai pas pu le faire conpte tenu de l'interruption de mon service courriel. Je suis tres decu! Rien d'autre a dire!!!",1
313700,08-JAN-12,05-JAN-12,Luis,,en,174.94.33.244,jcassidy@sympatico.ca,14495226,000000122361304,5,5,,5
313701,08-JAN-12,03-JAN-12,Edwin,,en,64.231.99.27,abigaillynn@sympatico.ca,14457542,000000122290947,5,5,NOTHING. EVERYTHING WAS JUST GREAT. ,5
313702,08-JAN-12,04-JAN-12,Rajni,,en,67.71.85.190,james400@sympatico.ca,14463656,000000122309247,4,4,,5
313703,08-JAN-12,30-DEC-11,Mathieu,,en,174.92.50.148,eet-smyth@bell.net,14421572,000000122225052,5,3,"You need to improve your biling dept, so that I don't have to make call after call to correct your mistakes.I'll be making another call on Tuesday Jan.10th 2012 about my bill.",4
313704,09-JAN-12,31-DEC-11,Eliena,,en,70.26.46.24,norman.herbert@sympatico.ca,14436358,000000122245896,5,5,Could not have done any better...thank you for the help when it is needed,5
313705,09-JAN-12,07-JAN-12,Krishidhar,,en,67.70.130.172,cmr2006@sympatico.ca,14520096,000000122404081,5,5,The technichan was terrific.Thank you,5
313706,09-JAN-12,07-JAN-12,Ilona,,en,207.219.69.196,aciardullo@sympatico.ca,14518512,000000122402722,5,5,,5
313707,09-JAN-12,08-JAN-12,Gloria,,en,70.50.91.149,jtew@sympatico.ca,14531826,000000122421545,5,4,???,5
313708,09-JAN-12,08-JAN-12,Satish,,en,74.15.24.215,tconnolly4@sympatico.ca,14535210,000000122410470,5,5,,5
313709,09-JAN-12,08-JAN-12,Tarek,,fr,67.68.210.43,j_beauregard@sympatico.ca,14531260,000000122413921,4,4,,5
313710,09-JAN-12,08-JAN-12,Rolando,,en,76.67.16.103,mjmorris@sympatico.ca,14533266,000000122412895,5,4,"This was MUCH better than any earlier experience I have had with Bell's customer service.  I guess NO waiting time before talking to a rep would be a good thing, but I didn't have to wait all that long.",3
313711,09-JAN-12,08-JAN-12,Mario,,en,76.64.193.122,elaine.legros@sympatico.ca,14530125,000000122410849,5,5,"nothing, the technician was great",5
313712,09-JAN-12,07-JAN-12,Leslie,,en,70.31.22.143,art.cameron@sympatico.ca,14518970,000000122395718,5,5,perhaps use skpe,5
313713,09-JAN-12,08-JAN-12,Marc,,en,174.95.207.24,dloconte@sympatico.ca,14529868,000000122411129,5,5,,5
313714,09-JAN-12,08-JAN-12,Nizar,,fr,74.15.214.204,minima@sympatico.ca,14533246,000000122416667,3,2,Je croyais pouvoir améliorer la rapidité à naviguer commen c'était arriver il y a environ 2 ans alors que j'avais à peu près le même problème et que le conseiller avait pu le solutionner par téléphone,3
313715,09-JAN-12,08-JAN-12,Nabil,,fr,65.93.55.58,majo.all@sympatico.ca,14532742,000000122422512,4,5,,4
313716,09-JAN-12,08-JAN-12,Bernard,,en,76.68.15.100,sashaw@bell.net,14534606,000000122412302,3,2,"I would prefer to speak to someone who has good command of the English language. It's very frustrating trying to understand someone with a very heavy accent and who speaks softly. I did tell the technician I spoke with that I could hardly hear him and he did turn up the volume on his phone or headset. However, it would be nice to be able to speak to a local person. ",2
313717,09-JAN-12,08-JAN-12,Dorsaf,,fr,76.69.175.123,jeanrochefort2@sympatico.ca,14531428,000000122410899,5,4,j ai du mettre fin à la conversation manque de temps..mais avec les conseils et la persévérance  j y suis parvenue plus tard merci,5
313718,09-JAN-12,08-JAN-12,Gilbert,,en,184.148.180.110,bob.gloriaj@sympatico.ca,14528802,000000122415699,5,5,Have call centre representatives available in Canada for Canadian customers,3
313719,09-JAN-12,07-JAN-12,Luis,,en,74.15.101.160,bempl@sympatico.ca,14519242,000000122402951,3,3,He could have listened better to what  I needed help with.,3
313720,09-JAN-12,08-JAN-12,Roy,,en,74.12.235.140,kramer06@sympatico.ca,14532138,000000122421461,4,4,Bell could have at least gave wymax customers a 3 month notice that service is to be terminated Feb.14/12. This as far as I'm concerned is POOR customer relations to say the least. Not happy at all!!!,1
313721,09-JAN-12,08-JAN-12,Aymen,,fr,70.53.198.246,rolicobu@sympatico.ca,14534348,000000122417277,4,4,,5
313722,09-JAN-12,06-JAN-12,Mohamed,,fr,70.55.181.70,nbolduc@sympatico.ca,14513718,000000122386719,5,5,,5
313723,09-JAN-12,06-JAN-12,Joseph,,fr,207.96.208.130,aurelie.gauthier@sympatico.ca,14505034,000000122387767,5,5,,5
313724,09-JAN-12,08-JAN-12,Mathieu,,fr,184.145.157.91,roy.perreault@sympatico.ca,14534394,000000122416533,5,5,,4
313725,09-JAN-12,08-JAN-12,Kyle,,en,65.92.172.217,robert.beauchemin4@sympatico.ca,14534264,000000122419262,5,5,"all was ok   nothing added, I was trying to reset my modem with built in router going again, and the gentleman on the line
went right to the problem, in no time at all I was back on the air.  I have always had good service with Bell internet over the years.  To me this is one service that shines above the rest.  ",5
313726,09-JAN-12,08-JAN-12,William,,en,173.195.50.250,traml@sympatico.ca,14535422,000000122423026,5,4,,5
313727,09-JAN-12,08-JAN-12,Danny,,en,64.231.136.13,pikefly@sympatico.ca,14533896,000000122414474,5,5,Shorter wait time.,5
313728,09-JAN-12,08-JAN-12,Leni,,en,174.88.77.8,mcluvspaws@sympatico.ca,14533026,000000122415594,4,4,,5
313729,09-JAN-12,08-JAN-12,Zulfiquar,,en,38.116.192.80,Jeff.Hainbuch@bell.net,14527888,000000122420296,5,5,It was a very good experience,5
313730,09-JAN-12,08-JAN-12,Danny,,en,69.157.23.144,miselaineus@sympatico.ca,14533254,000000122411540,4,4,,5
314228,09-JAN-12,08-JAN-12,Ahmed,,fr,69.159.88.123,caroline.fatta@bell.net,14529060,000000122413714,4,4,"Lors de ce dernier appel, j'ai eu l'impression que le conseiller comprenait bien la facture et pouvait m'expliquer ce qui s'était passé. J'espère qu'il a raison et que je n'aurai plus de surprises sur les prochaines factures. Avant de dire que je recommanderais Bell, il va falloir que j'aie plus qu'une bonne expérience. Depuis le mois de septembre, il n'y a eu que des problèmes dans mon compte et j'ai dû téléphoner au moins à tous les mois. Et lorsque la facture suivante arrivait, ce n'était jamais ce qu'on m'avait dit... Toutefois, on m'a toujours répondu avec respect et courtoisie. ",3
314229,09-JAN-12,24-OCT-11,Brahim,,fr,174.92.230.216,fbrecka24@bell.net,13738898,000000120765937,5,5,,5
314230,09-JAN-12,08-JAN-12,Brahim,,fr,70.29.219.11,noloc@sympatico.ca,14533582,000000122418856,3,4,conseiller avec meilleur francais,3
314231,09-JAN-12,07-JAN-12,Karina,,en,70.49.176.144,Karen.Catania@bell.net,14518336,000000122398571,1,,refer to first survey filled,3
314232,10-JAN-12,05-JAN-12,Manel,,fr,67.68.165.70,bchartrand74@bell.net,14490188,000000122338276,5,5,Rien c'était excellent comme service !!!,5
314233,10-JAN-12,06-JAN-12,Asma,,en,64.231.166.128,steve.thornton@sympatico.ca,14516550,000000122389424,5,5,,5
314234,10-JAN-12,09-JAN-12,Rania,,en,174.94.105.180,amr2010@bell.net,14536540,000000122427029,5,5,None.,5
314235,10-JAN-12,09-JAN-12,Melvin,,en,74.12.2.235,shelley.peterson@sympatico.ca,14546316,000000122433215,5,5,,5
314236,10-JAN-12,09-JAN-12,Ibtissem,,fr,69.158.128.9,otcam@sympatico.ca,14544592,000000122424261,5,5,"BELL CANADA EST UNE GRANDE SOCIÉTÉ ET UNE MÈRE INCONTOURNABLE DES TÉLÉCOMMUNICATIONS AU CANADA FÉDÉRAL. POUR GAGNER ET NEUTRALISER SES CONCURRENTS, ELLE DOIT ACCORDER LE TARIF PRÉFÉRENTIEL AUX ASSISTÉS SOCIAUX, AUX PERSONNES ÂGÉES ET RETRAITÉES, AUX PERSONNES HANDICAPÉES, AUX ASSOCIATIONS CANADIENNES SANS BUT LUCRATIF, AUX INSTITUTIONS SCOLAIRES ET AUX ÉTUDIANTS. BELL DOIT REDUIRE LES FACTURES DE SES MEILLEURS SERVICES À CES DERNIERS POUR NEUTRALISER COMPLÉTEMENT SES CONCURRENTS. BONNE NOUVELLE ANNÉE 2012 À TOUS LES MEMBRES DU PERSONNEL DE BELL CANADA. JE CROIS QUE MES CONSEILS PEUVENT CONTRIBUER À VOTRE SONDAGE. VIVE BELL CANADA ET À BAS LES CONCURRENTS DESTABILISATEURS. VOTRE CLIENT FIDÈLE : CHRISTIAN ONGOBA : 613 746 2309",5
314237,10-JAN-12,09-JAN-12,Moncef,,fr,70.55.185.182,michelebisson@sympatico.ca,14543812,000000122430522,5,5,"expérience ok - pour la question 4, c'est contre mes principes de recommander quoi que ce soit èa qui que ce soit - surtout que presque tousses amis sont passés à vidéotron...ergo la réponse ""pas certain""",
314238,10-JAN-12,09-JAN-12,Vijay,,en,70.26.22.91,whitenk@sympatico.ca,14547556,000000122425039,5,5,,5
314239,10-JAN-12,09-JAN-12,Ravi,,en,70.29.120.214,fred.hamelink@sympatico.ca,14539746,000000122450138,5,5,"Can't think of anything onnthisnoccasion. Very well done, very well looked after by Ravi. ",5
314240,10-JAN-12,09-JAN-12,Marc,,en,69.158.134.7,davidwellsd@sympatico.ca,14538608,000000122429727,5,4,,4
314241,10-JAN-12,09-JAN-12,Ben Mahmoud,,fr,174.89.221.68,brunomarie@bell.net,14537488,000000122447758,3,2,,4
314242,10-JAN-12,05-JAN-12,Ousmane,,fr,184.144.221.16,franzelle@sympatico.ca,14493516,000000122357883,4,5,Avertir le client d avance quand il y a des frais avant de le facturer cela eviterait beaucoup l attente au service a la clientele qui m a pris en tout 1 hre pour regler mon probleme.,5
314243,10-JAN-12,09-JAN-12,Zaid,,en,184.145.126.216,lyndahealy@sympatico.ca,14542958,000000122428972,4,4,"I am still unable to contact Apple expert help, or take my on-line courses. I am not sure as yet if the problems are here or there. I will look into that today.",3
314244,10-JAN-12,09-JAN-12,Carlos,,en,70.49.243.146,rmfinkbeiner@sympatico.ca,14545578,000000122431741,3,3,,3
314245,10-JAN-12,09-JAN-12,Diego,,en,67.70.155.43,samjoe@sympatico.ca,14546016,000000122448656,4,4,The representative should have looked into our account more thoroughly before trying to get me going on a higher speed internet service.Last week I talked to a rep in customer loyalty and advised her I wasn't happy about the internet speed so she told me I needed a new modem which she sent and I installed. After a few hours of trying to get it going - and a few calls - it was finally determined that high speed is not available in my area.So I am now paying for something I can't get for a few months and Rogers is waiting at my door to get the business. What should I do?,2
314246,10-JAN-12,09-JAN-12,Mariama,,fr,76.67.205.202,gilltre@sympatico.ca,14540118,000000122431416,4,4,,4
314247,10-JAN-12,09-JAN-12,Luis,,en,65.95.137.108,darcannon@sympatico.ca,14538522,000000122449431,5,5,"Nothing, the bell rep was awesome and so helpful",4
314248,10-JAN-12,09-JAN-12,Mindy,,en,70.50.5.74,csdixon@sympatico.ca,14538340,000000122451452,5,5,,5
314249,10-JAN-12,06-JAN-12,Justin,,en,70.27.85.96,m_todd12@sympatico.ca,14512324,000000122367035,4,4,Everything that Justin did for me concerning my internet was great. He made my day .,4
314250,10-JAN-12,09-JAN-12,Valarmathy,,en,65.94.56.190,roberto.mannella@sympatico.ca,14545632,000000122424320,3,1,Call was cut off.,
314251,10-JAN-12,09-JAN-12,Leslie,,en,184.146.115.191,hemantdullabh@sympatico.ca,14540574,000000122435538,5,5,nothing,5
314252,10-JAN-12,09-JAN-12,Sam,,en,70.26.69.212,gyorip@sympatico.ca,14540386,000000122452358,5,5,,5
314253,10-JAN-12,09-JAN-12,Andrew,,en,142.177.43.25,danewff@sympatico.ca,14538456,000000122435459,4,4,,4
314254,10-JAN-12,09-JAN-12,Med Mehrez,,fr,70.55.118.102,alban.damours@sympatico.ca,14536356,000000122436817,5,5,"Me guider pour reconfigurer mon BlackBerry. C'est mon erreur, j'aurais du le souligner.
Merci",5
314255,10-JAN-12,09-JAN-12,Hassen,,fr,184.145.168.52,faddison@sympatico.ca,14539482,000000122428975,5,5,,5
314256,10-JAN-12,07-JAN-12,Gopinath,,en,67.70.84.11,deanroberts@sympatico.ca,14520466,000000122396266,4,4,,4
314257,10-JAN-12,09-JAN-12,Tarek,,fr,67.68.201.178,nmremillard@bell.net,14544424,000000122426384,5,5,"rien de plus  ,, Mr Tarek a resolu mon probleme ,en expert,, je n etait pas capanle d envoyer mes messages et le Mr me la réparer .. c est un connaisseur , bravo a Mr Tarek , ",5
314258,10-JAN-12,09-JAN-12,Rahim,,en,65.93.177.203,doug.smith7@sympatico.ca,14539032,000000122428432,5,4,"I was without Bell internet for almost
a week. Earlier attempts to get to the
right person to resolve my situation
were frustrating. Finally one Bell person stayed on the line with me through several transfers to get the steps started - and it took a technician
coming to my condo suite to complete the job. 310-SURF worked well.",4
314259,10-JAN-12,09-JAN-12,Chuck,,en,72.1.209.162,tommysauve@sympatico.ca,14547152,000000122442361,4,1,"Your care representative did a good job however my internet is still not resolved as of 7:30am January 10, 2012. There is no need for this continued poor service that I pay in full each month. I was told last night i would be phoned back within 2 hours and never was called with an update. I called back 4 hours later only to be told you are still working on it. Typical answer.",1
314765,10-JAN-12,09-JAN-12,Yaseen,,en,70.48.3.117,ross.parker2@sympatico.ca,14545746,000000122434475,3,2,THE TECHNICIAN WAS PROBABLY CORRECT WHEN HE SAID THE PROBLEM WAS WITHMY COMPUTER NOT THE BELL SOFTWARE.HE REMOVED MY BELL SYMPATICO SECURITY AND I HAD TO DO A RESTORE TO GET IT BACK.I STILL DO NOT HAVE BELL ANTIVIRUS PROTECTION.,3
314766,11-JAN-12,10-JAN-12,Edwin,,en,70.53.103.119,peter.scott1@sympatico.ca,14558764,000000122459542,3,1,I had a problem understanding the technician. I worked 33 years with Bel in DMS. It would make me proud if Bell started bringing jobs back to Canada. We were once called BELL CANADA.,4
314767,11-JAN-12,10-JAN-12,Andrew,,en,74.14.0.44,laura-sabourin@sympatico.ca,14555816,000000122458143,2,2,given a valid explanation as to why my internet service cost would increase 4 fold in March,1
314768,11-JAN-12,08-JAN-12,Sulochana,,en,70.31.99.10,wayne.powell2@sympatico.ca,14535646,000000122415015,4,4,She was very nice and did her job but her speaking english to understand was not very good.,4
314769,11-JAN-12,10-JAN-12,Claudia,,en,76.70.82.183,darleneair@sympatico.ca,14551088,000000122464999,5,5,,4
314770,11-JAN-12,10-JAN-12,Dixitulu,,en,70.51.224.66,adolf.paula@bell.net,14548382,000000122474119,4,3,The operators were very helpful but they didnt tell me why my internet was not working. What did they do so that it works efficiently now?,3
314771,11-JAN-12,09-JAN-12,Elvis Francisco,,en,69.157.164.162,robertandmary1@sympatico.ca,14545616,000000122450124,4,3,"Internet was not responding.  Apparently your CSR stated that it was a faulty modem as power was flashing on and off.  
They sent me a new modem, but low and behold he next day modem was working and internet was working.  I can't help wondering if there was some problem with the lines at Bell. I feel that the CSR should have checked this first, if in fact they were located in Ontario, which I doubt they are.   ",4
314772,11-JAN-12,10-JAN-12,Dinesh,,en,70.49.237.58,ken_b@sympatico.ca,14555372,000000122479144,1,1,Have someone who knows about the internet home page for sympatico.ca,2
314773,11-JAN-12,10-JAN-12,Kaustabh,,en,76.65.45.85,glenwood@bell.net,14552984,000000122457732,5,5,"Absolutely nothing!  Kaustabh was extremely polite and solved my problem in a very professional manner.  In a world where customer service is practically non-existent, it is a pleasure to deal with your technical support people.  We would never consider switching from Bell.",5
314774,11-JAN-12,10-JAN-12,Estephania,,en,70.54.96.19,jkurck@sympatico.ca,14554634,000000122457370,1,1,"Dealing with an offshore technical service ""technician"" on a previous occasion got us into so much difficulty that we had to contact our computer manufacturer and with a North American based technical service expert and had our computer restored to working condition. We are a small home based business and cannot afford the problems created by insufficiently trained and understanding offshore technical service people. We do use Bell and have used the services for many, many, decades, however in this digital age there will be a better provider eventually and we of course will switch. At present with the powerful monopolistic situation this is difficult to change, however it will improve eventually.",2
314775,11-JAN-12,10-JAN-12,Haythem,,en,70.30.19.48,marcel.brault2@sympatico.ca,14556742,000000122470755,5,5,,4
314776,11-JAN-12,10-JAN-12,Karen,,en,69.157.170.196,jaime770@bell.net,14554044,000000122464671,4,4,not have me phone in every month to discuss my bill,
314777,11-JAN-12,10-JAN-12,Melvin,,en,69.159.110.154,rcostain@bell.net,14559314,000000122464295,3,3,"The representative was very helpful, but I am not happy with the 2wire 2701HG-G gateway. I would prefer to manage my home network myself with my own, more reliable router. I have had two 2wire gateways since signing on with Bell and have consistently had issues with connection reliability and DHCP failures with devices on my network. I NEVER had these issues with my previous Internet provider.",2
314778,11-JAN-12,10-JAN-12,Asma,,fr,67.68.66.126,deschenes.andre@sympatico.ca,14551358,000000122459476,5,5,,5
314779,11-JAN-12,10-JAN-12,Ibtissem,,fr,184.145.155.34,dostroy@sympatico.ca,14551656,000000122466937,5,5,"Rien d'autre...
J'ai bénéficié de la patience
de la technicienne Ibtissem
remarquable. immense MERCI !
",5
314780,11-JAN-12,10-JAN-12,Romeo,,en,184.145.93.213,bigethel@sympatico.ca,14549516,000000122463255,4,4,"This is simply a comment - you seem to have moved your call centers (or at least some of them) to Central America. I am finding the quality of service so much higher since then, and the last two times I have called, the person I spoke to was quite lovely.",4
314781,11-JAN-12,10-JAN-12,Vijayashanti,,en,184.144.42.127,wtkhan@sympatico.ca,14562062,000000122472529,5,5,,5
314782,11-JAN-12,10-JAN-12,Cecelia,,en,184.144.42.127,wtkhan@sympatico.ca,14562064,000000122460266,5,5,,5
314783,11-JAN-12,09-JAN-12,Sudhakar,,en,50.101.143.58,g.sauve@bell.net,14539818,000000122428345,4,4,"i was very pleased, it was done quickly and accurately",4
314784,11-JAN-12,10-JAN-12,Claude,,en,38.104.251.66,kendra.read@sympatico.ca,14555374,000000122467965,1,1,"Very difficult to understand the technician. Also, the technician wasn't familiar with the new hardware (Fibe)",1
314785,11-JAN-12,10-JAN-12,Jeff,,en,173.239.169.6,striemer@sympatico.ca,14560948,000000122464730,5,5,,5
314786,11-JAN-12,10-JAN-12,Eduardo,,en,70.49.10.227,gidget66@bell.net,14552846,000000122478796,5,5,"Customer service at bell is getting better...just keep it up
",3
314787,11-JAN-12,10-JAN-12,Daniel,,en,184.144.128.14,jjbrunet@bell.net,14554598,000000122471805,3,3,,4
314788,11-JAN-12,09-JAN-12,Arbi,,fr,70.51.8.212,muratathome@sympatico.ca,14544216,000000122437496,5,5,CONTINUER DE MEME !!!,5
314789,11-JAN-12,10-JAN-12,Satish,,en,70.50.106.38,clementgonsalves@sympatico.ca,14550615,000000122453275,1,1,You could get your initial contact Tech Rep to take a call From a customer More promptly than having your all all important Clients Holding on for more than 1 hourand then have to talk to an idiot rep Who seemed unwilling to help Or Unable to help!I hung up and with my limited knowledge was Able to resolve my problem,1
314790,11-JAN-12,10-JAN-12,Pradeep,,en,70.24.153.218,Belmarilyn1@bell.net,14547946,000000122461527,5,5,,5
314791,11-JAN-12,10-JAN-12,Elmer,,en,184.148.172.13,empennington@sympatico.ca,14552008,000000122465755,5,5,nothing,5
314792,11-JAN-12,09-JAN-12,Timmy,,en,65.93.41.29,from.family@sympatico.ca,14539768,000000122426391,4,5,,4
314793,11-JAN-12,10-JAN-12,Srinivas,,en,70.50.89.27,gdryden@bell.net,14552726,000000122457424,1,1,The green light on your modem can only be seen in the dark.  Not fixed.,1
314794,11-JAN-12,10-JAN-12,Denise,,en,70.27.114.162,baigent@bell.net,14549206,000000122459815,5,5,,5
314795,11-JAN-12,10-JAN-12,Cristobal,,en,174.91.249.55,jbrebner@sympatico.ca,14554204,000000122458259,5,3,The technician was very helpful and did everything possible to assist me.  In the end it is an issue with my computer.,5
314796,11-JAN-12,10-JAN-12,Zaid,,en,70.49.85.34,kman24@sympatico.ca,14555536,000000122466363,5,5,,5
314797,11-JAN-12,10-JAN-12,Tarek,,fr,174.92.167.192,gerry.walsh@sympatico.ca,14552804,000000122455314,5,5,,5
315317,12-JAN-12,11-JAN-12,Jessica,,en,174.89.101.124,angelabartlet@sympatico.ca,14563234,000000122490110,5,5,,4
315318,12-JAN-12,11-JAN-12,Daniel,,en,184.146.159.215,jimgay@sympatico.ca,14568478,000000122504938,5,5,,5
315319,12-JAN-12,11-JAN-12,Methil,,en,67.68.9.33,yolla66@sympatico.ca,14575882,000000122500357,5,5,"Methil did his best to solve my Internet problem. I was not expecting the issue to be resolved so quickly like that. Methil was highly professional and took care of it in no time. I used to spend hours with other agents, but I was really surprise this time!  Methil, keep up the good job. 
Smart choice, Sympatico!",5
315320,12-JAN-12,11-JAN-12,Meriam,,fr,67.68.104.42,lessard.r@bell.net,14569882,000000122503271,4,4,Rien pour l'instants,4
315321,12-JAN-12,11-JAN-12,Diego,,en,174.89.109.54,tonyfox@sympatico.ca,14575176,000000122505108,5,5,nothing comes to mind,5
315322,12-JAN-12,11-JAN-12,Patricia,,en,184.145.7.206,richardrood@sympatico.ca,14573168,000000122494179,4,3,Have a contact - (contacts) that are totaly familier with Mac's and their operating systems ...!,4
315323,12-JAN-12,11-JAN-12,Elyes,,fr,174.95.245.233,louisevallieres@sympatico.ca,14570202,000000122502084,5,5,"Attendre quelque temps avant de me demander de répondre à votre sondage, car je n'ai pas encore reçu le modem et je ne peux attester de ma satisfaction par rapport au nouveau produit/service acheté. Je peux uniquement témoigner de la qualité de l'appel téléphonique fait hier soir.",4
315324,12-JAN-12,08-JAN-12,Milo,,en,174.88.24.62,william.shea@bell.net,14535692,000000122416697,4,3,"    When the service,s were inationally installed everything should have been done the first time. Home technican,s are in to big a hurry and walk away without giving any info to the subscriber. My inational experience with bell so far has not been a good one. ",3
315325,12-JAN-12,11-JAN-12,Christine,,en,70.54.80.191,e.von@sympatico.ca,14566128,000000122484458,5,5,"My experience with Christine was fantastic ! She was knowledgeable, courteous and friendly.She was able to quickly assess my needs, but when I needed to be transferred to the phone side,because I wanted to change my phone number, I ran into problems with the new representatives,who were too quick with incorrect answers.I tried to get back to Christine, but was unable to and after 1.5hrs on the phone, will now need to schedule more time to make another inquiry to the phone side, which is very inconvenient when I am in the middle of moving.",4
315326,12-JAN-12,11-JAN-12,Dawood,,en,70.50.53.118,greg_belanger@sympatico.ca,14567276,000000122503295,5,5,Very knowledgeable and spoke extremley well ENGLISH!,5
315327,12-JAN-12,11-JAN-12,Cherif,,fr,67.68.223.249,kathya.primard@sympatico.ca,14569218,000000122490644,5,5,Le conseiller est très expérimenté le meilleur jusqu'à présent avec qui j'ai fais affaire.,5
315328,12-JAN-12,11-JAN-12,Juan,,en,76.70.78.18,lr.belec@sympatico.ca,14570222,000000122495684,5,5,"The individual was knowledgeable and very helpful.

Thanks",5
315329,12-JAN-12,11-JAN-12,Kevan,,fr,67.70.76.111,ablanchard5@sympatico.ca,14562730,000000122492678,5,5,,5
315330,12-JAN-12,11-JAN-12,Henry,,en,174.95.205.9,dougpl@sympatico.ca,14565966,000000122494453,5,5,keep on as you are doing,5
315331,12-JAN-12,07-JAN-12,Reina,,en,76.69.52.122,rdegroot@sympatico.ca,14525720,000000122403514,2,2,Be business-like and set what is wrong right.,1
315332,12-JAN-12,11-JAN-12,Manoj Sandra,,en,184.148.66.203,johnrbanks@sympatico.ca,14568746,000000122500418,5,5,The line was poor quality.  A lot of static noise. ,4
315333,12-JAN-12,11-JAN-12,Gayathri,,en,70.26.134.33,ringelstein@sympatico.ca,14573208,000000122481465,5,5,not to hold the line so long until you get to a representative,5
315334,12-JAN-12,11-JAN-12,Wynbert,,en,174.94.31.208,gordmelville@sympatico.ca,14567222,000000122489519,5,5,,5
315335,12-JAN-12,11-JAN-12,Ahmed,,en,70.52.169.17,a_nelson@sympatico.ca,14562678,000000122482997,4,4,,5
315336,12-JAN-12,10-JAN-12,Mir,,en,76.69.92.8,s.nick@sympatico.ca,14559958,000000122475915,5,5,Nothing! ,5
315337,12-JAN-12,11-JAN-12,Mohamed,,fr,69.156.61.114,igonthier@sympatico.ca,14567778,000000122492814,5,5,"Rien, l'agente était tout simplement adorable, enjouée, drôle et connaissait très bien les produits... Une note de 10 / 10 pour son service à la clientèle...

À part d'avoir à payer les frais de départ de 45-49$ pour le modem avec mon changement au plan "" Fibe"" , alors que je paie une location depuis très longtemps et que j'estime que je l'ai déjà payé plus d'une fois, je n'ai pas d'autres commentaires",5
315338,12-JAN-12,11-JAN-12,Moncef,,fr,65.94.168.88,spoot@sympatico.ca,14574366,000000122488884,5,,comprendre ,3
315339,12-JAN-12,11-JAN-12,Mathew,,en,65.94.59.179,atypeofmagic@sympatico.ca,14563440,000000122491728,4,4,Rental charges for a digital TV box that was returned to Bell still show up on the bill.,5
315340,12-JAN-12,11-JAN-12,Rey,,en,70.49.240.183,j.pocock@sympatico.ca,14567928,000000122495066,5,5,,5
315341,12-JAN-12,10-JAN-12,Sharon,,en,65.94.210.33,cavar_kanisek@sympatico.ca,14550208,000000122458411,5,5,,5
315342,12-JAN-12,11-JAN-12,Madhu,,en,70.50.174.225,hicks-parker@sympatico.ca,14567602,000000122486875,5,5,"YOU'RE STAFF WAS BEYOND PATIENT. THEY WHERE REALLY HELPFUL AND I WAS VERY IMPRESSED IT WAS GREAT DEALING WITH THEM
LEA ANN HICKS",5
315343,12-JAN-12,09-JAN-12,Aleem,,en,67.71.56.59,glanctot@sympatico.ca,14540158,000000122424781,4,5,"The experience is fine but is there something you can do ab out internet explorer that is why I can't send emails.
I have to use fire fox as my search engine to get to use Sympatico emails to use the reply box.",5
315344,12-JAN-12,11-JAN-12,Pamela,,en,174.94.30.86,dsmckane@sympatico.ca,14566040,000000122497103,5,5,,5
315345,12-JAN-12,11-JAN-12,Edward,,en,184.145.115.41,ppaul@bell.net,14572676,000000122487537,4,4,,4
315346,12-JAN-12,11-JAN-12,Sabrine,,fr,174.93.221.87,m.laflamme@sympatico.ca,14570404,000000122484741,5,4,,5
315347,12-JAN-12,11-JAN-12,Jamel,,fr,174.92.244.117,mggicg@sympatico.ca,14571222,000000122497942,5,5,N/A,5
315348,12-JAN-12,11-JAN-12,Nisha,,en,74.14.21.33,filskakun@sympatico.ca,14566604,000000122481315,5,5,For bell to first check if the service was good in the area before recommending to reset my modem. My modem is not near my computer and is a pain to get to so I didn't want to do anything until I first found out if the Internet service was good.,5
315349,12-JAN-12,11-JAN-12,Walter,,en,70.52.229.172,grahampajim@bell.net,14567258,000000122484404,5,5,,5
315350,12-JAN-12,11-JAN-12,Sandra,,en,174.88.0.2,h.p.beech@sympatico.ca,14567382,000000122493998,5,5,,4
315351,12-JAN-12,11-JAN-12,Frank,,en,67.71.3.165,helmut.r@sympatico.ca,14567552,000000122504504,5,5,Don't assume that all customers have a cell phone in order to resolve an e-mail account issue.,5
315352,12-JAN-12,11-JAN-12,Cindy,,en,174.92.221.219,croll_2@sympatico.ca,14565038,000000122493336,1,1,,1
315353,10-JAN-12,09-JAN-12,David,,en,184.145.109.185,des.gurnett@sympatico.ca,14538782,000000122427692,5,5,"Random checking of bell lines to ensure they remain at maximum efficiency. Bell staff are quick to respond. My experience is problems with my ""line"", not with bell tech staff.Thanks",5
313731,11-JAN-12,10-JAN-12,Rufus,,en,184.146.148.18,ajr.safetech@sympatico.ca,14548492,000000122458056,4,4,,4
313732,11-JAN-12,10-JAN-12,Wayne,,en,76.69.39.19,heldon3036@sympatico.ca,14553436,000000122473631,4,4,"get a direct line to your help, eliminate the computer voice",4
313733,11-JAN-12,10-JAN-12,Heather,,en,99.250.98.38,aratansi@sympatico.ca,14548988,000000122465649,2,1,"your rep should be better informed of Internet service available in my area, I was told that high speed was available, But only 1 mpbs is available. I was paying for high speed for 11 years and not even getting it. When I inquired about high speed , on Dec 31/2011 My plan was changed to 6 mbps and I lost my unlimited download and my speed was still at 1 mbps. On Jan 10 2012 my plan was changed again after Bell realized that they could not improve the speed more that 1 mbps. In summary what I am left is 2Gb download limited plus insurance plan. (not happy about that, I should have stuck with my original plan prior to Dec 31/2011) I have no choice but move to rogers for little faster speed, and come back to you when you have done your fiber lines in out subdivision. ",
313734,11-JAN-12,10-JAN-12,Jacqueline,,en,70.49.71.194,bengans@bell.net,14549410,000000122473570,5,5,"Jacqueline was polite, friendly -- great customer service.",5
313735,11-JAN-12,10-JAN-12,Naoufel,,fr,184.148.247.134,landrich@sympatico.ca,14555774,000000122456793,3,4,"être assurée que mon sans fil n'aura plus de problèmes, ce qui n'est pas le cas chaque fois que je dois demander l'aide d'un représentant..",2
313736,11-JAN-12,04-JAN-12,Himanshu,,en,70.29.62.20,albert.gregory@sympatico.ca,14473696,000000122313516,5,5,"1.  Sent a Bell Technician to give me a new Modem last week when the same problem occurred, instead of letting it happen again.

2. Stop your Technical Support people from telling customers that there are problems with the telephone line, when your technician assured me that there was nothing wrong with it.

3.  Your technician who exchanged the modem was both courteous and helpful; which is more than I can say for the people who answer technical enquiries calls.   They are courteous enough, but every time I get escalated to a more experienced person, they repeat ALL of the tests made by the next lower level.   If the people at the lowest 2 levels are so incompetent that they are not trusted to do all of the relevant tests, why are they still employed? ",4
313737,11-JAN-12,10-JAN-12,Dilip,,en,184.145.14.159,brendamurray1@sympatico.ca,14549794,000000122468679,4,4,Nothing really.. was treated politely and made sure my computer was up and running properly even though it was time consuming.,5
313738,11-JAN-12,09-JAN-12,Sudhakar,,en,70.26.189.136,janetandroger@sympatico.ca,14541016,000000122429750,5,5,less time wating on the phone,5
313739,11-JAN-12,10-JAN-12,Naveen,,en,174.88.13.68,thomburke@bell.net,14561390,000000122471545,4,4,"send service person to my home,I waited  from noon to almost 5pm for someone to show.I wasnt told connection would be made from outside my house.I wasted the afternoon away.",3
313740,11-JAN-12,10-JAN-12,Hari,,en,174.88.22.49,shusar@sympatico.ca,14560550,000000122476026,5,4,,4
313741,11-JAN-12,10-JAN-12,Cristobal,,en,174.88.22.49,shusar@sympatico.ca,14560552,000000122473826,5,4,,4
313742,11-JAN-12,10-JAN-12,Nagesh,,en,174.95.187.124,ronpearce@bell.net,14559724,000000122466132,5,5,,5
313743,11-JAN-12,10-JAN-12,Liza,,en,174.95.187.124,ronpearce@bell.net,14559726,000000122472214,5,5,,5
313744,11-JAN-12,10-JAN-12,Henry,,en,74.15.61.9,beca.consult@sympatico.ca,14549378,000000122466457,5,5,none,4
313745,11-JAN-12,10-JAN-12,Karen,,en,76.65.47.199,seman@sympatico.ca,14560318,000000122454317,5,5,"Better communications between Depts. I requested compensation for the period may MODEM was unavailable,but the connection was dropped.",4
313746,11-JAN-12,10-JAN-12,Julio,,en,184.147.123.172,dave.webb@sympatico.ca,14551116,000000122473711,5,5,all good,5
313747,11-JAN-12,09-JAN-12,Houssemeddine,,fr,70.29.242.223,hbert_9@sympatico.ca,14540520,000000122451263,5,5,touts estai parfaite le jeune home qui ma servi aitais exerlant trais polli,5
313748,11-JAN-12,10-JAN-12,Noureddine,,fr,70.30.160.226,rcbegin@sympatico.ca,14559296,000000122469550,3,5,,5
313749,11-JAN-12,10-JAN-12,Youssef,,fr,184.145.168.106,jeancarrier@sympatico.ca,14554344,000000122476907,5,5,tout a ete correct,4
313750,11-JAN-12,10-JAN-12,Mohsen,,fr,68.51.245.20,moquintiguy@sympatico.ca,14557782,000000122465188,2,2,j'avais ''chatter'' avec Loic pour le remise en service de sympatico et c'était sensé avoir été fait...sauf que rien ne fonctionnait...suite à ce 2ième appel c'était encore supposé d'être fonctionnel...mais encore une fois ça ne l'était pas...mon petit-fils (22 ans) qui habite chez-nous pour le mois de janvier car il est en stage à l'hôpital de Magog avait besoin de l'internet et il a du passé 15 minutes au téléphone hier soir pour que ça devienne fonctionnel...très décevan...,
313751,11-JAN-12,10-JAN-12,Nelly,,en,204.232.70.134,sid.treml@sympatico.ca,14560568,000000122468534,5,5,,5
313752,11-JAN-12,10-JAN-12,Hector,,en,184.147.231.101,cobham@sympatico.ca,14550666,000000122454927,4,5,Hard to understand with the heavy accent the rep had,4
313753,11-JAN-12,30-DEC-11,Victor Gabriel,,en,70.48.209.8,lakeshoreboltons@sympatico.ca,14424918,000000122234077,5,5,"Nothing, Victor Gabriel was very helpful, professional and knowledgeble. If I remember correctly he als worked past his quitting time.",5
313754,11-JAN-12,09-JAN-12,Wissem,,fr,76.67.181.188,dec78@sympatico.ca,14538696,000000122430659,4,2,"L'intervention du technicien par contrôle à distance, censée n'autoriser la réception que d'un seul exemplaire d'un même courriel, semble n'avoir rien donné...?? En effet, immédiatement après l'appel téléphonique, le courriel ""défectueux"" a continué de proliférer dans ma boite de réception ""Windows Mail"".
Son conseil de contacter l'expéditeur du message fut approprié.
Y avait-il autre chose à faire?? Je ne sais pas.....
Un autre technicien consulté par la suite, m'a aidé différemment. ",5
313755,11-JAN-12,10-JAN-12,Wafa,,fr,65.95.74.194,gill_pell@sympatico.ca,14552856,000000122466912,5,5,Rien de plus pour le moment.,5
313756,11-JAN-12,10-JAN-12,Melissa,,fr,65.95.74.194,gill_pell@sympatico.ca,14552858,000000122467145,5,5,Rien por l'instant.,5
313757,11-JAN-12,03-JAN-12,Sam,,en,70.48.209.8,lakeshoreboltons@sympatico.ca,14465560,000000122308697,5,5,"Nothing, Sam Taylor was very professional and knowledgeble. He promptly solved my problem.",5
313758,11-JAN-12,10-JAN-12,Patricia,,en,69.156.96.87,gusmorrissey@sympatico.ca,14553210,000000122463376,4,2,Not your reps fault problem beond her control and you have called back and said that you will call later. i hope we get this fixed.,4
313759,11-JAN-12,10-JAN-12,Zeineb,,fr,174.95.125.43,yves.cyr@bell.net,14562204,000000122463453,5,5,,4
314260,09-JAN-12,08-JAN-12,Hector,,en,209.29.203.98,scott.duthie@sympatico.ca,14534650,000000122412462,5,4,,3
314261,09-JAN-12,08-JAN-12,Julio,,en,76.64.14.10,jbackal@sympatico.ca,14531370,000000122411421,5,5,,5
314262,09-JAN-12,27-DEC-11,Katelyn,,en,174.92.103.178,stabone@sympatico.ca,14385262,000000122147950,5,4,A little less time on hold prior to speeking to your representative.,5
314263,09-JAN-12,08-JAN-12,Yaseen,,en,198.73.152.103,s.destroismaison@sympatico.ca,14534488,000000122413743,5,5,Nothing.  The experience was great.,5
314264,09-JAN-12,05-JAN-12,Jose,,en,64.231.190.145,matuska@sympatico.ca,14498198,000000122358306,5,5,"nothing, Jose resolved my issue, completely.",5
314265,09-JAN-12,08-JAN-12,Rene Jose,,en,159.18.221.196,grace.ho@sympatico.ca,14530772,000000122419342,4,4,"You tell me?? I did not know your 'How to trouble-shoot', because the problem occured again this morning (January 9, 2012 at 7:30 AM).  I have to call back, the agent has to reset the connection. The agent on Jan 9th did a better trouble-shoot.",5
314266,09-JAN-12,08-JAN-12,Sahali,,fr,174.93.234.3,denispel@sympatico.ca,14529748,000000122410986,4,5,,3
314267,09-JAN-12,08-JAN-12,Sinu,,en,174.95.181.93,mavangel@sympatico.ca,14532946,000000122421196,5,5,Everything was great,5
314268,09-JAN-12,05-JAN-12,David,,en,64.231.15.138,ahodgins@bell.net,14489272,000000122339237,5,5,,3
314269,09-JAN-12,07-JAN-12,Rim,,fr,67.68.67.18,gilbert.laforest@sympatico.ca,14521566,000000122398663,5,5,,4
314270,09-JAN-12,08-JAN-12,Fathi,,fr,64.228.84.249,denrou@sympatico.ca,14529756,000000122418634,5,5,,4
314271,09-JAN-12,04-JAN-12,Prince,,fr,173.177.170.95,roch.letourneau@sympatico.ca,14485758,000000122311920,1,1,"J'ai cancellé mon service internet le 8 Août dernier et vous m'harcelez r.gulièrement diant que je n'ai pas payé mon compte .
Je suis vraiment exaspéré de votre incapacité à régler des problèmes",1
314272,09-JAN-12,08-JAN-12,Mario,,en,174.88.51.153,joycedoug2@sympatico.ca,14531762,000000122412958,5,5,Nothing Maario was excellent,5
314273,09-JAN-12,08-JAN-12,Ganesh,,en,67.71.21.54,kabereck@sympatico.ca,14531924,000000122422211,1,1,Chronic - Intermittant DSL outages.,1
314274,09-JAN-12,08-JAN-12,Marta,,en,184.145.128.67,tandlramsay@sympatico.ca,14535186,000000122415539,5,5,nothing,5
314275,09-JAN-12,08-JAN-12,Vikram Aditya,,en,184.147.21.233,earl.reed@sympatico.ca,14530058,000000122417026,5,5,,5
314276,09-JAN-12,08-JAN-12,Adam,,en,184.144.130.238,sterdem@sympatico.ca,14535000,000000122417812,5,4,,3
314277,09-JAN-12,08-JAN-12,Niyaz,,en,74.12.124.34,keith.cuthbert@sympatico.ca,14532040,000000122416954,5,5,,5
314278,09-JAN-12,04-JAN-12,Robert,,en,76.67.103.12,aravan@sympatico.ca,14474216,000000122322709,5,5,"Offer these surveys for ALL interactions with Bell service. 
A previous ""chat"" attempt to solve my problem was NOT successful. ",3
314279,09-JAN-12,08-JAN-12,Daniella,,en,184.145.123.229,lelland@sympatico.ca,14532326,000000122416241,3,2,"The girl was great, very freindly;in perfect English, she tried her best for about 15 minutes to resolve the problem but was not able to. She actually tried to help with a pop-up that would not disappear upon start-up & which she explained was not really Bell's problem to fix but she did try anyway.",4
314280,09-JAN-12,08-JAN-12,Josh,,en,76.65.61.190,b.mccarty@sympatico.ca,14528544,000000122413757,5,5,,4
314281,09-JAN-12,08-JAN-12,Etienne,,en,65.92.2.98,arne@sympatico.ca,14528422,000000122421578,4,4,"Instead of deciding to remedy the problem remotely which meant my computer data was less secure, I would have preferred he offer the choice of telling (guiding) me the solution instead of arbitrarily choosing to do the fix remotely. ",2
314282,09-JAN-12,08-JAN-12,Joyce,,en,208.124.236.214,alexpr10@sympatico.ca,14528198,000000122416563,4,4,,5
314283,09-JAN-12,08-JAN-12,Hamdi,,fr,174.95.230.75,jocelyneba@sympatico.ca,14531626,000000122416390,1,1,"Malheureusement, ce représentant n'avait pas l'expérience nécessaire pour régler le problème (j'ai passé au delà de 2 heures au téléphone) qu'un autre technicien que j'ai rappelé hier soir vers 18h30 a réglé en quelques minutes.  Il a envoyé également un technicien qui est venu ce matin et a effectivement réglé le problème de câble.  Heureusement, tous les techniciens ne sont pas aussi incompétents.  Et mon problème est réglé finalement.",4
314284,09-JAN-12,08-JAN-12,David,,en,70.50.130.110,robertosimp@bell.net,14534298,000000122418490,5,4,,5
314285,09-JAN-12,08-JAN-12,Sonia,,fr,69.157.227.246,pier_olf@sympatico.ca,14533872,000000122411966,5,5,,5
314286,09-JAN-12,08-JAN-12,Sumithra,,en,76.64.153.98,nlawson@sympatico.ca,14533560,000000122416994,5,5,,5
314287,09-JAN-12,08-JAN-12,Sumithra,,en,69.156.153.120,george.vanos@sympatico.ca,14530620,000000122420708,4,4,Have someone on the phone who speaks better English.,3
314288,09-JAN-12,08-JAN-12,Manel,,fr,67.68.91.238,rejanebarrette@bell.net,14534128,000000122412810,4,4,"Cette personne avant de me faire vérifier plein de chose sur modem et rentrer mes codes etc.  La première chose aurait été de vérifier auprès du soutien technique, car la ligne internet était en réparation et en arret pour 2 heures cela aurait été plus facile que d'etre 1/2 en ligne avec elle et rentrer tout ces codes etc.. et comme prévu internet est revenu après que les techniciens aient fini de travailler sur les lignes.  Recommandation:  la première chose à faire est avant de vérifier avec le soutien technique si internet fonctionne selon ma logique.  Merci.",4
314289,09-JAN-12,06-JAN-12,Salvador,,en,184.144.50.27,salli.jones@sympatico.ca,14515720,000000122377197,5,5,,5
314290,09-JAN-12,08-JAN-12,Jacqueline,,fr,96.21.56.157,reggiet@bell.net,14534120,000000122417675,1,1,Ça fait deux fois que je téléphone pour me désabonner d'Internet avec Bell et à chaque fois on me fait poirauter une vingtaine de minutes pour ensuite interrompre la ligne sans aucun avertissement.,1
314291,09-JAN-12,06-JAN-12,Arun,,en,70.31.29.227,mwalsh_7@sympatico.ca,14513662,000000122370639,4,4,,4
314292,09-JAN-12,08-JAN-12,Afef,,fr,69.157.133.60,clery75@bell.net,14529366,000000122417463,5,5,"augmenter la tonalité de la voie. personnellement ,j'ai de la difficulté a vous entendre. pourtant le téléphone c'est votre spécialité. merci",4
314293,09-JAN-12,05-JAN-12,Kanchumarthi,,en,174.88.166.114,anne95@sympatico.ca,14489682,000000122351012,5,5,,5
314294,09-JAN-12,07-JAN-12,Kevin,,en,74.198.87.70,bobreilly@sympatico.ca,14519454,000000122402825,4,3,,3
314295,09-JAN-12,08-JAN-12,Reginald,,en,70.53.198.78,ddonlan@sympatico.ca,14529674,000000122417402,5,5,nothing,5
314296,09-JAN-12,07-JAN-12,Mario,,en,184.145.103.34,wayne.webster@sympatico.ca,14527468,000000122398214,4,2,The Gmail - Sympatico mail interactions have some rule that prevented a resolution of my problem. ,3
314297,09-JAN-12,08-JAN-12,Kathy,,en,74.14.33.226,ghjz@bell.net,14530666,000000122421982,4,4,,5
314298,09-JAN-12,08-JAN-12,Wissem,,fr,67.68.208.246,raymond.dorval@sympatico.ca,14534088,000000122415680,5,5,,5
314299,09-JAN-12,08-JAN-12,Houcem,,fr,184.151.127.242,grani-berge@sympatico.ca,14530784,000000122417599,2,1,avoir quelqu'un qui comprenait le francais,2
314300,09-JAN-12,08-JAN-12,Gopi Rathinam,,en,74.15.89.154,ingrich@sympatico.ca,14531168,000000122413696,5,5,none,5
314798,09-JAN-12,05-JAN-12,Brett,,en,66.131.172.57,a.serjieh@sympatico.ca,14489062,000000122353225,5,5,"You should hire people like him to respond to your customers. a Genleman and in complete knowledge of the subject and like to solve any problem amicably. No more lies or any other stupidity.

Alaeldin Serjieh",5
314799,09-JAN-12,08-JAN-12,Juan Carlos,,en,70.26.51.3,dwb13@sympatico.ca,14530030,000000122415087,2,2,I can not use Bell Security.  Do I get a refund of some sort since Bell Security doesn't work which I pay for?,3
314800,09-JAN-12,08-JAN-12,Hari,,fr,174.92.223.226,ferlandalbert@bell.net,14530322,000000122415697,5,5,,4
314801,09-JAN-12,07-JAN-12,Kevin,,en,70.26.99.153,sherry207@sympatico.ca,14526488,000000122406864,5,5,"not charge for internet useage, haha",5
314802,09-JAN-12,05-JAN-12,Nizar,,fr,70.31.245.126,j_lepine@sympatico.ca,14494930,000000122363858,4,4,,5
314803,09-JAN-12,08-JAN-12,Vincent,,fr,70.26.35.89,royfhelene@bell.net,14534400,000000122420839,5,4,,4
314804,09-JAN-12,03-JAN-12,Cesar,,en,65.92.12.121,quinnlouise@sympatico.ca,14469272,000000122305124,5,4,"I am on Outlook Mail, Sympatico is my address.  I am deleteing email from my Outlook and it stays on my sypatico.  This never happened before.  I had 3000 emails to take off the system for Sympatico and wondering why I have to erase from Outlook and then go to Bell Mail and delete from there.  That certinly does not happen with gmail or yahoo.  Why do I need Sympatico Bell Mail if it going to cause me such problems?  The fact there was a bottle neck on Bell Mail caused mail to be returned or not recieved on Outlook.",3
314805,09-JAN-12,30-DEC-11,Diego,,en,70.54.125.98,acmc@bell.net,14418240,000000122217660,5,5,,4
314806,09-JAN-12,08-JAN-12,Danny,,en,65.95.126.15,genevra@sympatico.ca,14530598,000000122415687,4,3,,4
314807,09-JAN-12,08-JAN-12,Methil,,en,70.52.60.51,b.mahon@bell.net,14528542,000000122422654,5,5,,4
314808,09-JAN-12,07-JAN-12,David,,en,50.101.250.236,jack.buckley@sympatico.ca,14522186,000000122407460,5,5,"0
none",4
314809,09-JAN-12,07-JAN-12,Loyda,,en,174.88.102.204,cknisley@sympatico.ca,14520004,000000122405376,4,4,"I felt like I was doing all of the diagnostics, when I was more than a little sure that it was the modum.There should be a better way than to have the client do it.  When the tech came she had checked the line first and it was theline and the modum, why did it not get first? I don't mind as few miniutes of help but I was on the line for more than 1/2 hour - too long.",4
314810,09-JAN-12,08-JAN-12,Karim,,en,65.94.26.152,c.bachellerie@sympatico.ca,14528964,000000122419094,5,5,,4
314811,09-JAN-12,04-JAN-12,Francis,,en,76.69.3.220,marilynjarvis@sympatico.ca,14482526,000000122321135,3,3,Explain that there are plans that are 50% off for the first year.  I was not aware that these plans were available to meif in fact they are.  I was in a Bell office Sunday and learned about them.  Are they actually available to me?,4
314812,09-JAN-12,08-JAN-12,Greg,,en,174.93.55.208,sreilly@sympatico.ca,14534930,000000122412464,5,5,"Tech was excellent, Greg resolved the issue quickly and he was very proffesional during the call.   AA on this instance.",5
314813,09-JAN-12,05-JAN-12,Nizar,,fr,69.156.132.163,unemarjolaine@bell.net,14503124,000000122356581,5,5,,5
314814,09-JAN-12,08-JAN-12,Aymen,,en,174.94.81.92,provencherj@bell.net,14533986,000000122422235,5,5,Nothing more,5
314815,09-JAN-12,08-JAN-12,Kevan,,en,174.92.122.79,dckim@bell.net,14529664,000000122418667,4,4,,4
314816,09-JAN-12,06-JAN-12,Gustavo,,en,70.31.106.250,atucker10@sympatico.ca,14505008,000000122390560,5,5,"Not a thing. This rep. Was patient, courteous, knowledgeable, and efficient. The best that I have ever dealt with at bell. I have not been impressed with the service lately ( until this call)",3
314817,09-JAN-12,04-JAN-12,Herbert,,en,69.157.47.183,rita.ahti@sympatico.ca,14485560,000000122325100,5,5,Nothing,5
314818,09-JAN-12,31-DEC-11,Majdi,,fr,184.148.247.196,pdiomar@bell.net,14436606,000000122248526,1,1,"Ce conseiller a été grossier, aucune patience avec un nouveau client qui a une une connexion lente pas à peu pret. une ligne telephonique coupe du 24 au 31 decembre il y a été installe le 12 decembre. Cette coupure de tel a necessite meme l intervention d un tec qui a confirme que le probleme venait de l exterieur. Bon debut hein? j attend votre pour avoir pris le temps de repondre a cette demande d opinion. merci",3
314819,09-JAN-12,07-JAN-12,Satish,,en,76.70.52.187,darryl_marsh@bell.net,14520356,000000122392992,4,3,,4
314820,09-JAN-12,04-JAN-12,Edward,,en,70.54.142.11,pkndesign@sympatico.ca,14484808,000000122318492,5,4,You send this survey before I had a chance to verify if there really is any improvement. ,4
314821,10-JAN-12,09-JAN-12,Prince,,fr,132.204.60.44,valoli@sympatico.ca,14547304,000000122434637,3,3,"Régler les problèmes plus rapidement. J'ai passé 1h30 au téléphone à être trimballer de services en services. Je suis très mécontent, non pas des employés, mais du système Bell",2
314822,10-JAN-12,09-JAN-12,Gustavo,,en,174.93.27.129,dom257@sympatico.ca,14538982,000000122429632,5,5,,5
314823,10-JAN-12,09-JAN-12,Habib,,fr,174.93.244.174,gisele1930@sympatico.ca,14540144,000000122437359,5,5,"il a répondu a toutes mes questions, son aide a été parfaite",5
314824,10-JAN-12,09-JAN-12,Sihem,,fr,199.91.204.174,richard.wieland@sympatico.ca,14545470,000000122427427,4,4,,4
314825,10-JAN-12,09-JAN-12,Vaishnavy,,en,50.100.37.15,sonia.tilson@sympatico.ca,14546510,000000122429492,5,5,Nothing,5
314826,10-JAN-12,09-JAN-12,Daniel,,en,99.255.173.47,sgautam@bell.net,14546244,000000122437140,4,4,,4
314827,10-JAN-12,09-JAN-12,Ingrid,,en,76.64.20.167,richard.ellett@sympatico.ca,14545462,000000122437472,5,5,Ingrid was very helpful and professional.  The problem was with Bell Mail and was beyond her control.  Her advice was sound and the issue eventually resolved itself as she had indicated.  ,5
314828,10-JAN-12,09-JAN-12,Walid,,fr,184.144.41.161,rmelanson@sympatico.ca,14545572,000000122437024,5,5,,5
314829,10-JAN-12,09-JAN-12,Edward,,en,65.93.206.48,witbroaviation@sympatico.ca,14547574,000000122435892,5,5,"not one thing.......PS   the teck, eduardo, was amazing.... very knowledgeable, professional, and a really nice guy......... thanks again kind sir, it was a joy talking to you",5
314830,10-JAN-12,09-JAN-12,Justin,,fr,69.159.89.73,morasse9@sympatico.ca,14544100,000000122437050,5,5,,3
314831,10-JAN-12,09-JAN-12,Mohammed,,en,184.146.145.68,lesha_k@sympatico.ca,14542554,000000122431536,1,1,"I have a mac, and the technician could not help me.  He could not get into the remote"" help from Firefox.  The many times he tried came up as zipper type attachments which never open on my computer, even though I have a xmlconverter on the computer.  Pdf files are fine.  The images from a cd were not sent to the business.  I had to drag them to desktop and sent in a clumsy way in 2 inferior emails to the business.  ",2
314832,10-JAN-12,08-JAN-12,Rodolfo,,en,184.146.130.187,warren27@sympatico.ca,14527452,000000122409948,4,5,,4
314833,10-JAN-12,09-JAN-12,Kevin,,en,38.108.87.20,sawyer.d@sympatico.ca,14546090,000000122450442,2,1,"have trained cleks answering calls,, more from north america also",4
315354,10-JAN-12,09-JAN-12,Jan,,en,65.95.180.161,ltroster@sympatico.ca,14542864,000000122427217,4,4,reduce the time on hold prior to an agent coming to the phone.,5
315355,10-JAN-12,09-JAN-12,Krishnan,,en,76.66.106.51,marieparker@bell.net,14543298,000000122438116,4,4,"How someone else was able to use my email address to register with bell.ca is beyond me.  It's an email address you gave me on your website, how there is no connection between the two is a little disturbing.  I hope this has been rectified, and I'm able to enjoy your service as I'm supposed to be able to.  To be honest though I don't have confidence that it will be corrected.",2
315356,10-JAN-12,09-JAN-12,Manel,,fr,76.70.62.96,jeanlu@sympatico.ca,14541196,000000122428840,5,4,???,4
315357,10-JAN-12,09-JAN-12,Sana,,fr,96.23.89.130,marioroussel763@sympatico.ca,14543326,000000122436324,4,4,,5
315358,10-JAN-12,08-JAN-12,Noureddine,,fr,70.26.205.237,godmerma@sympatico.ca,14530730,000000122416476,1,1,,3
315359,10-JAN-12,09-JAN-12,Henry,,en,69.159.109.97,hankverschoote@sympatico.ca,14540474,000000122437754,5,4,not much more,4
315360,10-JAN-12,09-JAN-12,Martina,,en,76.69.101.105,somerwil2200@sympatico.ca,14546508,000000122424430,5,5,the service provided by the technician that came at the house was exceptional.!!!!!!!!!!!!!!!,5
315361,10-JAN-12,09-JAN-12,Ali,,en,67.71.127.92,lucanhydes@sympatico.ca,14542886,000000122430836,5,5,"I was paing top dollar and had old equipment that was giving me trouble all the time.  I was going to change companies but you came through at the last minite,which I appreiate.  
Thanks for making my utilities preformance much better.
",4
315362,10-JAN-12,08-JAN-12,Julio,,en,174.88.52.205,nnvichert@bell.net,14533568,000000122413431,5,5,,5
315363,10-JAN-12,09-JAN-12,Mohamed,,fr,70.55.101.96,clegel@bell.net,14538168,000000122436837,5,5,Rien de plus.,5
315364,10-JAN-12,02-JAN-12,Krishnan,,en,174.95.208.43,jm.whitefield@sympatico.ca,14449514,000000122271076,5,5,,5
315365,10-JAN-12,17-DEC-11,Amelia,,en,67.71.20.43,imcrae@bell.net,14282944,000000121952947,5,5,"only give me one e-mail address not three Stve paul help me a lot .Bell you need more pepole like steve. 
   Thank you steve(6019323)",2
315366,10-JAN-12,08-JAN-12,Juan Carlos,,en,70.54.90.146,aupton@sympatico.ca,14528490,000000122413139,4,2,Nothing  The technician came today,5
315367,10-JAN-12,09-JAN-12,Cindy,,en,174.89.100.191,brad.cumming@sympatico.ca,14537382,000000122451396,5,4,Actually nothing.  The issue was resolved and the Bell helper was patient with me.,5
315368,10-JAN-12,28-DEC-11,Daniel,,en,74.12.121.163,cgmiles@sympatico.ca,14389446,000000122186131,5,5,,5
315369,10-JAN-12,07-JAN-12,Stephan,,en,76.68.118.47,jbatta@sympatico.ca,14522322,000000122405259,3,2,it took too long and just to download some free spy-ware that cleaned up my computer... how come I'm needing this if I am paying for your security???I don't get it.Plus I found Stephen to be somewhat inadequate,2
315370,10-JAN-12,09-JAN-12,Luis,,en,70.49.151.232,audrey.tobin@sympatico.ca,14536886,000000122436210,1,1,he didn't have the time to let the virus scan run.,1
315371,10-JAN-12,09-JAN-12,Joy,,en,50.101.64.197,pattremblay@bell.net,14544714,000000122427156,5,5,better bookkeeping from billing department,5
315372,10-JAN-12,08-JAN-12,Yara,,en,65.94.57.83,rosemota@bell.net,14534372,000000122421937,5,5,,5
315373,10-JAN-12,07-JAN-12,Salvador,,en,174.94.48.106,hockball@sympatico.ca,14521960,000000122400224,4,4,,5
315374,10-JAN-12,09-JAN-12,Andrew,,en,74.15.253.204,ahuey@sympatico.ca,14536294,000000122434163,4,4,talk to someone quicker,4
315375,10-JAN-12,09-JAN-12,Alex,,en,69.156.144.193,fernjulia@sympatico.ca,14539584,000000122451438,5,5,"nothing he was very helpful and friendly,",5
315376,10-JAN-12,09-JAN-12,Ilyes,,fr,70.27.189.233,georger_belanger@sympatico.ca,14539996,000000122430933,5,5,tout a ete regle,5
315377,10-JAN-12,08-JAN-12,Luis,,en,67.68.53.174,ScottBaldwin@bell.net,14527952,000000122413289,4,4,,4
315378,10-JAN-12,09-JAN-12,Salvador,,en,65.95.102.211,f.e@sympatico.ca,14539462,000000122452331,5,4,Offhand I can't think of anything.,5
315379,10-JAN-12,05-JAN-12,Imran,,en,70.27.80.253,browneden@bell.net,14490770,000000122344401,5,5,Imran's english was excellent.  I went through similar difficulties 5 years ago when setting up an email account and I could not understand the help technition so I cancelled bell and stayed with my old internet provider.,5
315380,11-JAN-12,10-JAN-12,Madhu,,en,74.12.86.90,connieparag@sympatico.ca,14550712,000000122463276,4,4,Everything was done very well.,5
315381,11-JAN-12,10-JAN-12,Mohammed,,en,70.31.75.171,rlwoolfrey@sympatico.ca,14559574,000000122476834,4,4,use more english speaking partners sorry i pushed the button english and got a foreigner i couldn't understand and I'm not predjudice,4
315382,11-JAN-12,10-JAN-12,Reina,,en,70.24.150.104,dbbarmstrong@bell.net,14551188,000000122477734,4,,Appaently I need a new modem. This modem is about a week old Now we don't have proper internet till the new modem arrives Not at all happy with that,2
315383,11-JAN-12,10-JAN-12,Sofien,,fr,76.71.196.133,henrietteetcharles@bell.net,14553464,000000122476692,5,5,"Je suis très satisfaite de mon appel de service d'hier soir. Mais je veux vous faire remarquer: je ne suis pas raciste ni contre que ce soit des imigrés qui nous répondent, je pense que l'important pour le client est de bien comprendre et d'être bien compris, ce n'est pas souvent le cas pour votre service à la clientèle. MAIS HIER SOIR LA PERSONNE AVEC QUI J'AI PARLÉ ME COMPRENAIT TRÈS BIEN ET MOI AUSSI JE LA COMPRENAIS, C'EST VRAIMENT IMPORTANT POUR UN SERVICE PAR TÉLÉPHONE. JE VOUS DIS MERCI",5
315384,11-JAN-12,10-JAN-12,Ramzi,,en,64.231.148.233,marie.forest@sympatico.ca,14556845,000000122477997,5,5,Nothing....Ramzi was a gentleman and very patient.   He solved my problem very professionally.  Than you.,5
315385,11-JAN-12,10-JAN-12,Yousri,,fr,70.29.217.226,hdtremblay@bell.net,14553408,000000122470953,4,4,,4
315386,11-JAN-12,10-JAN-12,Flahi,,fr,76.65.50.153,micheletcaroline@sympatico.ca,14557436,000000122479409,3,5,"Bonjour, petite correction, j'ai appelé à 22h42 et 23h42. Lorsque que le technicien ne comprend pas quoi, c'est excellent qu'il nous mette en attente pour trouver la solution, mais de grâce qu'il ne fasse pas tourner le curseur de la sourie au centre de l'écran comme s'il ne savait pas quoi faire.",4
315387,11-JAN-12,10-JAN-12,Jose,,en,184.145.74.15,bkb@sympatico.ca,14549578,000000122478018,5,5,"Less hold time, less automated operator",5
315388,11-JAN-12,10-JAN-12,Mir,,en,70.29.126.60,jchastings@sympatico.ca,14554230,000000122476278,4,4,"It took a long time to resolve my issue. Of course I do admit that it could be the age of my computer. I am always annoyed that with so many very capable people unemployed in Canada  Bell has to ""farm"" out the work to other Countries. John C. Hastings ",5
313760,11-JAN-12,08-JAN-12,Claudia,,en,184.147.218.107,tcw106@sympatico.ca,14535216,000000122420441,1,1,"Difficult at times to understand what Claudia was saying.
Communicate better!!!!!  
We were told it would take up to 48 hours to resolve the problem and that we would received a phone call to let us know when the email system was up and running again.
Today, Wednesday, January 11 early afternoon we called again and spoke to Edward who had us up and running in a very short time.",4
313761,11-JAN-12,10-JAN-12,Karen,,en,74.14.109.55,polidanol@bell.net,14558970,000000122462377,1,2,I have been overcharged for the lasst 4 months,1
313762,11-JAN-12,10-JAN-12,Jameel Jabri,,en,204.101.237.139,david_bonnell@sympatico.ca,14551151,000000122476263,5,5,"There was not anything that need to be done differently. The problem was has resolved well. 

Jameel was patient with me while I followed his directions. He handled himself professionaly. It was a job well done. ",4
313763,11-JAN-12,07-JAN-12,Imed,,fr,70.30.154.86,lpineau37@sympatico.ca,14523758,000000122407665,5,4,Rien de plus,5
313764,11-JAN-12,10-JAN-12,Emylie,,en,74.14.126.223,chestlock.mechanical@sympatico.ca,14550410,000000122463531,5,4,,5
313765,11-JAN-12,30-DEC-11,Chenrup,,en,67.68.253.27,bertlucy22@sympatico.ca,14419290,000000122218758,4,4,being a senior I requested the technicion to speak slower in order that may understand him,5
313766,11-JAN-12,10-JAN-12,Oscar,,en,184.144.163.116,cefalonicash@bell.net,14550278,000000122469348,5,5,"Billing should be more lenient and patient. People have a life too, we're
not just for bill. Some time Bell give us billing late and sometimes we forget.
We don't need extra billing or cut service because we forget a week of two.
We always intend to pay our bills. We don't treat us like crooks.
Don't be agreessive if we're a little late.
Be patient and courtious.
All customers
",4
313767,11-JAN-12,09-JAN-12,Ben Mahmoud,,fr,76.67.181.188,dec78@sympatico.ca,14538698,000000122432791,4,5,"Ce deuxième technicien consulté, m'a indiqué comment éliminer à la source (sur Hotmail) les exemplaires multiples d'un même courriel ""défectueux"" reçu, afin de ne pas encombrer inutilement ma boite de réception ""Windows Mail"". 
Son intervention fut aidante, et m'a permis de mettre un terme à cette arrivée continuelle de ce message (38 copies)....
Je ne crois pas qu'il y ait eu autre chose à améliorer, puisque le problème originait de l'expéditeur, qui une fois informé a contacté son propre serveur.
 ",5
313768,11-JAN-12,23-DEC-11,Claudia,,en,174.92.93.65,patrick.minns@sympatico.ca,14345586,000000122095980,1,1,"It was not my internet that was the problem first, it was my phone. The technician fixed the phone, 2 days later I might add and after he left I found out my internet was gone. It was a comedy of errors after that with the internet technician to follow and the phone technician, then the internet and then the phone guy again, either I was without phone or the internet, at times both, for a week, and even worse, it was the Christmas holidays, what luck I had. 

What I expect on my next phone biil is a reduction of a week, I feel I am more than entitled to that for what I had to endure at the worst part of the year, Christmas. Please have my bill adjusted properly, if not then I will really be upset. I am actually on the verge of cancelling my Bell packages and going with Rogers, one way to keep me is to have my bill reduced by one week.  ",2
313769,11-JAN-12,09-JAN-12,Reuben,,en,70.54.143.34,magw_9@sympatico.ca,14543088,000000122449126,1,1,known how your system works,1
313770,11-JAN-12,08-JAN-12,Khaoula,,fr,67.68.209.248,micheline.martin@bell.net,14533166,000000122413489,4,3,,4
313771,11-JAN-12,04-JAN-12,Houssemeddine,,fr,70.49.53.20,pparadis@bell.net,14484884,000000122332480,1,1,un service a la clientele en bon français et non avec quelqu'un d'un autre pays sans être raciste mais qui comprends notre realité,1
313772,11-JAN-12,09-JAN-12,Juan,,en,174.94.57.249,bartman@bell.net,14537030,000000122428943,5,5,nothing. done a great job.,5
313773,11-JAN-12,09-JAN-12,Jorge Alberto,,en,76.69.38.32,grampabear@bell.net,14540272,000000122448971,5,5,no,4
313774,11-JAN-12,11-JAN-12,,,en,70.30.241.173,,,,5,5,,5
313775,11-JAN-12,08-JAN-12,Mahmoud,,fr,209.226.175.46,gvbegin@sympatico.ca,14530858,000000122412441,4,5,Connaître la façon de pouvoir modifier mon nouveau mot de passe suite à son récent changement pour accéder à Bell Internet.,5
313776,11-JAN-12,10-JAN-12,Krishidhar,,en,76.67.45.156,peter.roeper@sympatico.ca,14558762,000000122470646,5,5,"There was nothing about the service that I have any complaint with.  In fact, I was extremely pleased with the agent who was particularly helpful and extremenly courteous.",5
313777,11-JAN-12,10-JAN-12,Salvador,,en,67.68.82.146,smacdoug@sympatico.ca,14560646,000000122476314,5,5,"Nothing. My call was responded to promptly, the representative who handled my issue did so politely and quickly. I am very pleased - and happily impressed with Bell's service, keep it up!",4
313778,11-JAN-12,10-JAN-12,Gloria,,fr,70.30.150.38,huguettecote@bell.net,14553628,000000122465643,5,5,,5
313779,11-JAN-12,10-JAN-12,Mehdi,,en,174.89.109.143,jacques.bertrand@sympatico.ca,14554014,000000122471344,5,5,I could not thin k of any.,5
313780,11-JAN-12,10-JAN-12,Chirine,,fr,184.144.221.117,henriette.beaumier@sympatico.ca,14553462,000000122455903,5,5,  ce fut parfait...BRAVO...,5
313781,11-JAN-12,10-JAN-12,Henia,,fr,70.49.65.67,lavoiegiguere@sympatico.ca,14555848,000000122456001,5,5,,5
313782,11-JAN-12,10-JAN-12,Jose,,en,67.70.130.74,sharron.richard@sympatico.ca,14560458,000000122473315,5,5,,5
313783,11-JAN-12,10-JAN-12,Alex,,en,64.231.97.181,sharonkiewiet@bell.net,14560454,000000122472002,5,5,?,5
313784,11-JAN-12,10-JAN-12,Rohit,,en,174.93.251.193,amandalaprise@sympatico.ca,14548694,000000122461627,5,5,nothing at all he did way better then the first two did on jan 4 2012,4
313785,11-JAN-12,04-JAN-12,Priyanka,,en,174.93.251.193,amandalaprise@sympatico.ca,14473876,000000122322643,3,3,"more experience with techna; suppourt like checking everything over before continuing with call",4
313786,11-JAN-12,07-JAN-12,Naveen,,en,174.93.55.42,bh_dh@sympatico.ca,14519316,000000122406258,4,4,,4
313787,11-JAN-12,10-JAN-12,Wissem,,fr,184.147.254.196,aldopiazza@sympatico.ca,14548554,000000122456380,5,5,Améliore la célérité de réponse,5
313788,11-JAN-12,10-JAN-12,Elijah,,en,174.95.12.252,laptev@sympatico.ca,14555784,000000122461838,1,3,,2
313789,11-JAN-12,10-JAN-12,Tejaswvi,,en,76.66.160.59,j-dmiller@bell.net,14553884,000000122477670,5,5,I had to wait a bit longer than I would have liked but I'm an old guy and I've learned to be more patient than I once was !! I'm sure that finding info takes time......you must have a huge customer base to check out.,5
313790,11-JAN-12,10-JAN-12,Adalberto,,en,174.91.32.169,paul.hung@sympatico.ca,14558606,000000122473203,5,5,,5
313791,11-JAN-12,10-JAN-12,Shinoj,,en,174.91.32.169,paul.hung@sympatico.ca,14558608,000000122475872,5,5,,5
313792,11-JAN-12,09-JAN-12,Pradheep Kumaar,,en,70.30.133.196,sdbsherk@sympatico.ca,14546174,000000122450522,5,5,HE WAS GREAT.,5
313793,11-JAN-12,10-JAN-12,David,,en,64.228.215.48,jmbittar@sympatico.ca,14554684,000000122468797,4,4,,5
314301,09-JAN-12,06-JAN-12,John,,en,70.51.98.79,lucwolf@sympatico.ca,14512150,000000122378272,5,5,Nothing,5
314302,09-JAN-12,07-JAN-12,Marcos,,en,174.95.147.206,jo-anne.green@sympatico.ca,14522632,000000122404522,2,1,"My phone was disconnected Sat am due to a cancellation order MISTAKE which was done by the rep. I spoke to on Thurs. to suspend my satellite.  There was a price change done to my home phone and internet and subsequently service was disconnected.  No phone or internet service Sat.
I have received 3 surveys for Saturday because thats how many times I had to call and got NOWHERE.
I spoke to agent EX 90650
Agent- Nora XU223
Leigh XZ 720 who was friendly and helpful and said she would call back at 9:10 Monday am to verify service-NO CALL BACK
Sunday phone service restored-wire reconnected at pole.  No Internet- No work order had been put in all day Sat. to start internet.
 Informed could not get internet until Monday.
Monday am- Internet working--NO HOME PHONE SERVICE
Spoke to agent ( Vinte) EX 93066 and told a test would be done by 12 with a call back.-NoCALL BACK--NO SERVICE
12:40 Spoke to (George?) EX 79225 Repair Dept. informed that a service tech would be out by 5 pm.
I was forced to use 2 cell. phones also with bell, to make phone calls and use up airtime. for a fault of a Bell rep who issued a cancellation! 
I have spent nearly 5 hours on the phone talking with and being on hold trying to get this rectified.
Still NO Home Phone!!!!!
How about John Watson, Vice President of Customer Service calls me so I can maybe get this fixed!",1
314303,09-JAN-12,08-JAN-12,Alex,,en,70.48.8.223,sable@sympatico.ca,14534520,000000122423386,5,3,speak louder   not a clear connection.,3
314304,09-JAN-12,08-JAN-12,David,,en,64.228.83.205,jrhall01@sympatico.ca,14531800,000000122414709,3,3,speed up live response,4
314305,09-JAN-12,08-JAN-12,Bob,,en,65.94.132.125,mela09@bell.net,14533058,000000122412273,5,5,,5
314306,10-JAN-12,09-JAN-12,Hadhemi,,fr,76.68.197.63,mauricedesgagne@sympatico.ca,14543492,000000122424346,5,5,"
nous informer que le routeur etle tecnicien ainsi que l,installations etait comprie dans le forfait aviser vos client car mon beau frere n,etait pas au courent je l.en ai aviser

merci",5
314307,11-JAN-12,10-JAN-12,Mokhtar,,en,65.95.72.216,migoel@sympatico.ca,14557486,000000122477372,5,5,,5
314308,11-JAN-12,10-JAN-12,Ridha,,fr,184.144.37.81,afpasquier@sympatico.ca,14548420,000000122466838,5,4," 
JE veux voir ma prochaine facture

MERCIE",4
314309,11-JAN-12,08-JAN-12,Mohammed,,en,64.231.149.250,c.gordon@bell.net,14528978,000000122412649,5,5,Choose suppliers whose electronic components do not fail after only 2 years.,3
314310,11-JAN-12,09-JAN-12,Imen,,fr,76.67.205.189,mlemieux@sympatico.ca,14543998,000000122431037,5,4,,5
314311,11-JAN-12,10-JAN-12,Nora,,en,184.151.115.57,doug.glover@sympatico.ca,14551668,000000122477039,4,4,Shorter queue holding time. ,3
314312,11-JAN-12,06-JAN-12,Slah,,fr,69.157.128.214,sergecote54@sympatico.ca,14515970,000000122376975,3,4,,3
314313,11-JAN-12,10-JAN-12,Abbey,,en,65.92.232.98,aagbanti@sympatico.ca,14548270,000000122467718,4,4,,4
314314,11-JAN-12,10-JAN-12,Alexandre-Hugo,,fr,64.229.128.225,claudinelussier@sympatico.ca,14550596,000000122462108,3,4,Beaucoup de confusion et beaucoup d'attente lors de mon appel.Il faudrait améliorer la formation de vos conseillers au service à la clientèle.,1
314315,11-JAN-12,07-JAN-12,Leslie,,en,70.51.75.59,dbatsand@sympatico.ca,14520416,000000122395922,4,3,I lost internet connection again on Jan. 11. I am a little frustrated that we cannot keep continuous connection with the internet. Never had so many interruptions in service with the old modem & router that were separate units.,3
314316,11-JAN-12,10-JAN-12,Khaoula,,fr,70.48.96.32,jean.guy.leclerc@sympatico.ca,14554326,000000122456280,4,4,,5
314317,11-JAN-12,10-JAN-12,Haythem,,fr,76.69.206.125,alfred_rebello2@sympatico.ca,14548600,000000122458602,5,5,,5
314318,11-JAN-12,06-JAN-12,Michael,,en,64.231.112.23,roger-maren@sympatico.ca,14515378,000000122378354,5,4,nothing.,4
314319,11-JAN-12,10-JAN-12,Elmer,,en,70.30.63.33,dandyrandy@bell.net,14550990,000000122466692,1,1,to let people know when they sign up with you let them know that it is not bell it is actually get hotmail. I  was furious when every thing was finished and i found out.,2
314320,11-JAN-12,10-JAN-12,Nicholas,,fr,184.145.157.73,mtvq@bell.net,14557912,000000122468563,5,5,"Rien de mieux.
J'ai obtenu un service 5 étoiles.
On ne peu pas avoir mieux.
Merci.
PS-Je conseille a plusieurs de mes amis de transféré chez BELL",5
314321,11-JAN-12,10-JAN-12,Adel,,fr,184.144.188.235,caroleouimet@sympatico.ca,14550130,000000122469987,4,4,,4
314322,11-JAN-12,11-JAN-12,,,en,99.248.65.101,,,,5,5,The young lady was very helpful!!!!!!!!,5
314323,11-JAN-12,10-JAN-12,Rahim,,en,70.50.114.65,tbowers7@sympatico.ca,14561256,000000122466941,5,5,,4
314324,11-JAN-12,10-JAN-12,Jay,,en,65.94.210.6,rcavalluzzi@sympatico.ca,14559294,000000122455528,4,3,adice clients when they are near their monthly internet usage.,4
314325,11-JAN-12,10-JAN-12,Nandhini,,en,70.27.50.196,cornelbaltes@sympatico.ca,14550738,000000122470411,4,3,,3
314326,11-JAN-12,10-JAN-12,Jamila,,fr,209.226.151.129,abc50@sympatico.ca,14548304,000000122457059,5,4,,5
314327,11-JAN-12,10-JAN-12,Heni,,fr,174.93.222.197,yves.fournier@sympatico.ca,14562206,000000122464434,5,5,,5
314328,11-JAN-12,10-JAN-12,Justin,,en,174.94.21.182,bhamou@sympatico.ca,14549502,000000122468966,5,4,Just I  wanted to add 80 more Gigs on my Internet downloads to watch apple TV but I couldn't because I have already 145 Gigs ,5
314329,11-JAN-12,10-JAN-12,Imen,,fr,184.145.213.48,paulettegauthier@sympatico.ca,14558634,000000122458406,4,5,Tout était clair et très aidant.... BRAVO!,4
314330,11-JAN-12,10-JAN-12,Philip,,en,65.93.109.210,jbjh@sympatico.ca,14554194,000000122465718,5,5,,5
314331,11-JAN-12,10-JAN-12,Kat,,en,99.232.12.157,qatz@sympatico.ca,14559058,000000122462075,5,5,"Kaht was perfect.
Thank you.",5
314332,11-JAN-12,10-JAN-12,Irving,,en,174.92.68.124,m_pearson@sympatico.ca,14556586,000000122453994,5,5,Quicker service,4
314333,11-JAN-12,02-JAN-12,Cesar,,en,76.64.150.20,kennedys@sympatico.ca,14450268,000000122265493,4,4,,5
314334,11-JAN-12,10-JAN-12,Mohamed,,fr,174.88.87.192,pierre.maisonneuve11@sympatico.ca,14558850,000000122476434,2,3,Le technicien devrait tout ramasser ses débris lorsqu'il termine son travail ainsi que refermer la porte de la cloture car ont aurait pu perdre nos deux chiens.,3
314335,11-JAN-12,01-DEC-11,Med Ramzi,,fr,70.48.79.181,bonsaint1943@bell.net,14165602,000000121617350,5,5,deja excellent,5
314336,11-JAN-12,10-JAN-12,Imen,,fr,76.69.206.88,andreefrescynet@sympatico.ca,14548796,000000122460097,5,5,"Bonne expérience, Imen d'une grande politesse,compétence et patience.",5
314337,11-JAN-12,10-JAN-12,Milo,,en,70.49.240.134,john.cantwell@sympatico.ca,14554818,000000122454063,2,2,Asked to call Tech Support - rep did not know why. Still can't view video's (Sympatico)without interuptions. Asked about a better modem - told won't fix the problem? Maybe Rogers can fix my problem,2
314338,11-JAN-12,02-JAN-12,Tarek,,fr,76.65.101.198,robert_josee@bell.net,14454294,000000122265979,5,5,rien car tout a été fait,5
314834,08-JAN-12,06-JAN-12,Helmi,,fr,74.12.222.179,agneslacasse@sympatico.ca,14504350,000000122389202,5,5,,5
314835,08-JAN-12,07-JAN-12,Haythem,,fr,184.144.185.77,josee236@sympatico.ca,14522786,000000122400299,1,3,"Je voulais justement vous appelez pour faire une plainte contre votre employé Haythem. Je n'ai jamais été traité de la sorte par un membre du service à la clientèle avec tout autre compagnie ! J'espère que l'appel a été enregistré... Il m'a manqué de respect, il avait une attitude à mon égard très déplacé et j'ai du lui dire de rester polie, ce qui n'a rien changé. Dès lundi matin je vais m'informer pour changer avec Vidéotron car JAMAIS plus personne ne me traiteras ainsi. Je paye pour un service et j'aimerais être traité avec respect. J'espère seulement que votre employé aura des comptes à rendre, car si il traite tous vos clients ainsi et bien vous aller perdre votre clientèle. C'est dommage, car ça fait plusieurs années que j'étais avec Bell. Mais jamais plus personne ne me parlera ainsi !",1
314836,08-JAN-12,06-JAN-12,James,,en,174.95.49.14,fas1@sympatico.ca,14508118,000000122385445,5,5,reduce the time to put people on hold,5
314837,08-JAN-12,12-OCT-10,Naveenkumar,,en,70.24.173.201,alporter@bell.net,9549617,000000112021018,5,5,Absoutely nothing.,5
314838,08-JAN-12,06-JAN-12,Valarmathy,,en,64.231.51.169,debbiesforbes@sympatico.ca,14507138,000000122370517,1,1,went through the same routine with 2 different service agents before I was told their was an outage in the area and that I should just turn off my modem for a few hours and then turn it on later and see if it works.  ,3
314839,10-JAN-12,09-JAN-12,Edwin,,en,69.159.62.12,shannon_greg@sympatico.ca,14546272,000000122450674,5,5,nothing. everything was done what we asked to be done!,5
314840,10-JAN-12,09-JAN-12,Michael,,en,74.14.161.106,pamschlievert@sympatico.ca,14544646,000000122433967,5,5,,5
314841,10-JAN-12,09-JAN-12,Gerardo,,en,65.94.31.15,vmarra@sympatico.ca,14547454,000000122443881,5,5,This was the first time that I didn't have to waste much time listening to the various prompt msgs. When Gerardo came on the line he solved my problem imediately. My compliments to Gerardo and to Bell for the improvement.,5
314842,10-JAN-12,09-JAN-12,Kanchumarthi,,en,184.147.39.104,midgleygravin@sympatico.ca,14543852,000000122424416,5,1,"The service rep was excellent.  I have an ongoing problem with not being able to connect to my e-mail service.  It is driving me crazy as my husband is in hospital and I depend on e-mail to connect with family and friends.  This has been happening on an off for years and I feel Bell is totally indifferent to this problem.  Recently it is happening at least twice each day and I do the usual fix--turn off or unplus my computer.  This is not the service I pay for.  My total Bell bill each month is over $140 for your ""bundle"".  I feel that Bell is no longer customer oriented.",2
314843,10-JAN-12,09-JAN-12,Sudhakar,,en,206.130.173.60,khillock@sympatico.ca,14542118,000000122431825,1,1,I've been trying to have problems with my Internet resolved for over 6 months. I'm done! I'll be calling Rogers to switch. You could actually try empowering your call takers to solve problems instead of apologizing and doing nothing!!!,1
314844,10-JAN-12,09-JAN-12,Chenrup,,en,184.145.35.22,brian.dow@sympatico.ca,14537418,000000122431597,5,5,,5
314845,10-JAN-12,09-JAN-12,Orlando,,en,174.95.16.155,rtaylor@bell.net,14545804,000000122433764,3,4,"I am just not happy with the performance of the service.  I find it intermittently very slow!  And as I can get no more than 6mbps, I need to consider my alternatives.",4
314846,10-JAN-12,08-JAN-12,Nesrine,,fr,70.48.242.209,francine.couture@sympatico.ca,14530400,000000122410948,5,5,,5
314847,10-JAN-12,09-JAN-12,Srinivas,,en,174.89.130.96,egurgurewicz@sympatico.ca,14539240,000000122424540,4,4,,5
314848,10-JAN-12,09-JAN-12,Grace,,en,65.92.115.120,bobvek@bell.net,14537330,000000122428939,4,4,Everything was done that could be done.,4
314849,10-JAN-12,09-JAN-12,Kaouther,,fr,70.49.65.125,jean.savard@bell.net,14541166,000000122426026,4,4,,4
314850,10-JAN-12,09-JAN-12,Med Wacef,,en,70.51.180.130,lglatreille@sympatico.ca,14542590,000000122448918,5,5,,4
314851,10-JAN-12,09-JAN-12,Gattu,,en,69.157.43.45,triton1921@sympatico.ca,14547216,000000122424350,3,3,They never actually TOLD me what the root cause of the problem was.,3
314852,10-JAN-12,09-JAN-12,Lobna,,fr,70.55.161.103,louise332@sympatico.ca,14542812,000000122425792,3,2,Écrire l'adresse complète sur l'envoi du modem afin que je ne sois pas obligé de courir après mon coli. Très frustant car depuis le 26 décembre mom modem est défectuex et j'irai le chercher à Repentigny aujourd'hui après plusieurs recherches. Vous n'aviez pas écrit le numéro d'appartement et depuis mai 2011 je n'arrive pas à avoir le rabais forfait de Bell sur mes 3 services cependant on me dit que je les aurai sur la prochaine facture. Très mauvais service et ce n'est pas la 1ère fois que je remplis le sondage et rien ne se passe à quoi bon.,
314853,10-JAN-12,09-JAN-12,Ronald,,en,67.193.175.112,neildonnelly@sympatico.ca,14544320,000000122425302,5,5,,4
314854,10-JAN-12,09-JAN-12,Naveed,,en,173.209.131.90,jkroeger@sympatico.ca,14541408,000000122430512,1,1,Called back and told us that it would take two days to fix our internet,1
314855,10-JAN-12,12-DEC-11,Patricia,,en,174.95.200.131,walter.posiewko@sympatico.ca,14229830,000000121846016,1,1,The person had VERY poor english and when I asked to be transferred he said NO then after a few more Frustrating minutes he hung up on me! ,1
314856,10-JAN-12,09-JAN-12,Ali,,en,74.12.43.71,merle.mcclure@sympatico.ca,14543706,000000122437163,5,,"PLEASE NOTE - I didn't make the call - the Rep from the store called on my behalf as I've had laryngitis for the past 10 days and am unable to speak above a whisper.  Consequently, I couldn't was unable to make the call myself.  
FOR THIS REASON I HOPED I COULD TAKE CARE OF BUSINESS AT THE STORE ONE-ON-ONE, AND WALK OUT WITH WHAT I NEEDED.
However, the young woman behind the counter was most considerate and helpful.  As to the telephone conversation she had with your office... I HAVE NO IDEA - SORRY.  
I'll have to wait until after I take delivery on Friday, then I can tell you how satisfied or dissatisfied I am.

M.McClure",
314857,10-JAN-12,05-JAN-12,Gloria,,en,69.156.163.233,zarambasic@sympatico.ca,14503768,000000122343298,2,1,"My conversation with your representative did not resolve my (almost chronic) problem: I cannot open my bill. Every time, after logging in, I am back on Self serve with My Bell page, without a message what is wrong?  I did it again. and againwithout success. Your representative told me that there is (obviously!) a problem but she couldnt give me a slightest idea when I will have access to my bills. If you are unable to solve this problem, would you please send my bill by a regular E  mail. Thank you.  So much abut My Bell. ",1
314858,10-JAN-12,09-JAN-12,Baltharaj,,en,184.145.110.233,shoodbhoy@sympatico.ca,14546354,000000122449246,4,4,Reduce frequency and duration of hold time.,4
315389,11-JAN-12,10-JAN-12,Edward,,en,184.147.40.122,ftleblanc@sympatico.ca,14552546,000000122458322,1,1,"I have been trying to change the name on my account since April 2011 (drop Fred's name from my account).  We have both called on several occasions.  Yesterday they told us things were resolved, then I get this e-mail addressed to Fred LeBlanc - how incrediby frustrating.  When my contract expires, I expect to be taking all of my Bell services elsewhere - I can't deal with the frustrations any longer.",2
315390,11-JAN-12,07-JAN-12,Vijay,,en,174.91.7.252,julie.o@sympatico.ca,14522926,000000122398921,3,,My issue was blocking unwanted email.  The Bell Technician seems to have solved the issue but I am disappointed that I changed my password and all the required setting and was not able to solve the issue.  I still do not know what the Bell Technician did to block the specific email.,3
315391,11-JAN-12,10-JAN-12,Emmanuel,,en,70.24.150.104,dbbarmstrong@bell.net,14551186,000000122469520,3,1,I was told that someone would call back in 2-4hours. I had to call back,2
315392,11-JAN-12,10-JAN-12,Mansouri,,fr,76.64.111.160,d.c.louise.lacombe_59bell.ca@bell.net,14550890,000000122456251,5,5,....à mon humble avis on m'a répondu d'une manière positive et rassurante.,5
315393,11-JAN-12,10-JAN-12,Tony,,en,65.95.126.77,billyboy_529@bell.net,14549548,000000122461517,1,1,Ask me exactly what was wrong the guy blew me off.,1
315394,11-JAN-12,10-JAN-12,Jose,,en,65.95.126.77,billyboy_529@bell.net,14549550,000000122456765,5,5,Nothing he was great,5
315395,11-JAN-12,10-JAN-12,Harjeeth,,en,76.64.57.187,rosanne65@sympatico.ca,14559744,000000122453420,4,3,,3
315396,11-JAN-12,09-JAN-12,Julio,,en,174.91.32.83,mike.enos@sympatico.ca,14543874,000000122428889,5,5,Everything was done perfect,5
315397,11-JAN-12,10-JAN-12,Kumar,,en,70.24.18.241,candrsilvestri@sympatico.ca,14550050,000000122463830,4,4,"When re-installing my messages in my inbox I could not be selective on which messages I wanted. I had to put all back in, then delete.",4
315398,11-JAN-12,10-JAN-12,Arselene,,fr,76.64.113.188,normandx@bell.net,14558218,000000122475958,1,2,Je n'ai toujours pas de communication entre mes deu teléphone tg1061g fixe et portable je désire que l'on me tééphone dans les plus bref délai pour règler mon problème tout cla a cause de mon internet,2
315399,11-JAN-12,10-JAN-12,Khalil,,fr,76.68.155.185,jolysimone@bell.net,14554892,000000122460277,5,1,"Premièrememt, jeme suis trouvée en Tunisie.  J'ai demandé de transférer mon appel à Montréal, mais il n'a pas voulu.
Deuxièmement, je sais que vous payeer beaucoup moins cher ces gens, mais il me semble que l'internet est déjà assez compliqué comme ça, qu'on préférerais parler avec quelqu'un qui parle notre français, sans accent pour nous.

Il y a beaucoup  de chomage ici, Pourquoi faire affaires avec d'autres pays dont on a dfficulté à comprendre leur jargon...
",1
315400,11-JAN-12,09-JAN-12,Mike,,fr,74.15.132.148,pmailhot@sympatico.ca,14545022,000000122434573,5,5,,5
315401,11-JAN-12,10-JAN-12,Tom,,en,207.61.57.35,zkozlowski@sympatico.ca,14562266,000000122467731,5,4,,4
315402,11-JAN-12,10-JAN-12,Mary,,en,174.91.157.84,mjdv@sympatico.ca,14557618,000000122459919,5,5,"There is nothng you could have done to improve, the customer service rep (Mary) in the internet dept is the best customer service rep I have ever talked to at Bell. I was asking her to check and make sure my payment had been received and she went beyond that and helped with something else too. She is an amazing lady and she should be told so. I told her I really appreciated what she had done for me and just the way she spoke to me was respectful. Mary made the experience of dealing with Bell wonderful.",1
315403,11-JAN-12,08-JAN-12,Dinesh,,en,70.24.173.186,jody.sara@bell.net,14531634,000000122420089,5,5,none,5
315404,11-JAN-12,10-JAN-12,Kumar,,en,174.94.62.57,cjsplawnyk@sympatico.ca,14550540,000000122469431,5,4,"Kobar? Kobal? (I'm not sure) could have let me know about www.hotmail.com login from anywhere, when he informed me I cannot receive my email on my desktop & my laptop simultaneously.",5
315405,11-JAN-12,09-JAN-12,Stephen,,en,65.92.204.158,cgskohan@sympatico.ca,14537858,000000122434342,5,5,"I have to admit that in the past, whenever I had issues with any of my Bell products, which we have/use all your services...landline phone, mobile, internet and satellite TV, the service was somewhat ""suspect"" and at times frustrating...but service has definitely improved substancially since those days...I will say one thing though, is when I do call with an issue, I do get some ""customer loyalty"" perks...BUT, it's only because I called. Had I not called with an issue, I'm sure there wouldn't be a loyalty incentive coming my way. I'm sure it's a very competitive market, but I'm willing to bet that customer retention would increase if people where getting perks of some sort WITHOUT even asking...kinda like giving an employee a raise without him/her even asking, but just because there doing a great job...well, now you would have an employee for life...worked for me...just my thoughts. Cheers! ",5
315406,11-JAN-12,10-JAN-12,Amine,,fr,74.14.206.85,michel.brazeau@sympatico.ca,14557406,000000122470390,5,5,rien,5
315407,11-JAN-12,10-JAN-12,Kevin,,en,174.89.136.71,edithwasson@sympatico.ca,14551886,000000122455856,1,1,"This matter was resolved this morning but yesterday was a disaster.  I spent about an hour on the phone getting more and more frustrated-transferred from one line to another-on hold for a long time on each-got angry-hung up-went to one of your stores - got nowhere since they do not service existing customers.  

This morning I tried again and because I realized why your staff was having so much trouble yesterday I was able to explain more thoroughly. 
 Why do we have to key in a telephone number at the beginning of each call - we always have to give it to the representative when we finally get through to one. 
 Your representatives were consistently polite.  
You really do need to do something about wait times - I am sure I am not the only customer who dreads having to phone for help.
I also have an unrelated beef with Bell.  We live in a condo and Bell Express Vu have tried very hard to get us to switch to this service.  At the initial presentation I asked if WNED (Buffalo PBS) was available in Toronto.  We had Express Vu at the cottage but WNED was not available there.  As far as I can tell it is still not available in Toronto.  The salespeople at that presentation were unable to answer and promised to get back to me but no one has ever called.  We still get letters wanting us to change but until you can supply WNED we are not the least bit interested. 
Thank you for the chance to sound off - I hope you will make changes to your service.  I have been a customer of Bell for more than 60 years but with all the competition out there - who knows.",
313794,08-JAN-12,07-JAN-12,Nadim,,fr,174.92.191.137,diane266@sympatico.ca,14520614,000000122396713,4,4,,5
313795,09-JAN-12,04-JAN-12,Cindy,,en,174.89.102.15,tri.n.sales@sympatico.ca,14487798,000000122330680,5,5,,5
313796,09-JAN-12,05-DEC-11,Francis,,en,67.70.202.211,kathycm@bell.net,14210016,000000121699719,5,5,The woman that helped me was amazing I wish I could think of her name... ,5
313797,09-JAN-12,08-JAN-12,Claudia,,en,69.158.139.50,jim7@sympatico.ca,14531528,000000122417133,5,5,,5
313798,09-JAN-12,05-JAN-12,Jose,,en,65.94.169.174,r.kendall@sympatico.ca,14500286,000000122346616,3,1,Fix my internet function before I switch to another provider,1
313799,09-JAN-12,08-JAN-12,Josh,,en,76.70.114.16,murray101@sympatico.ca,14533430,000000122421074,5,5,"Josh was professional and kind. He was a great example of exceptional customer service. i think he would be a great mentor for training others.
Barbara Murray ",5
313800,09-JAN-12,05-DEC-11,Dennis,,fr,174.89.188.88,sofiane2001@sympatico.ca,14213454,000000121685599,5,5,,5
313801,09-JAN-12,08-JAN-12,Rene Jose,,en,50.101.43.238,seaward1@sympatico.ca,14534676,000000122414135,5,5,,5
313802,09-JAN-12,08-JAN-12,Houssemeddine,,fr,64.229.130.108,famille_boudreau@sympatico.ca,14530274,000000122422635,5,5,,4
313803,09-JAN-12,08-JAN-12,Pradeep,,en,69.159.4.141,dan.mcinnis@sympatico.ca,14529528,000000122415503,5,4,,5
313804,09-JAN-12,08-JAN-12,Asir raja,,en,64.231.19.23,koolray310@sympatico.ca,14532132,000000122418270,5,5,give him a raise,3
313805,09-JAN-12,08-JAN-12,Reina,,en,184.146.240.66,lventura@bell.net,14523836,000000122410031,5,5,,5
313806,09-JAN-12,08-JAN-12,Haythem,,fr,76.64.137.136,daniel.parent021@sympatico.ca,14529546,000000122421424,5,5,,5
313807,09-JAN-12,07-JAN-12,Noureddine,,fr,174.89.226.156,a.redburn@sympatico.ca,14518442,000000122399838,5,5,,4
313808,09-JAN-12,07-JAN-12,Med Wacef,,fr,174.89.226.156,a.redburn@sympatico.ca,14518444,000000122407322,5,5,,4
313809,09-JAN-12,06-JAN-12,Med Hedi,,fr,174.93.144.141,base4vents@sympatico.ca,14505168,000000122389440,4,5,,5
313810,09-JAN-12,07-JAN-12,Sulochana,,en,74.14.101.138,emidio.ferrelli009@sympatico.ca,14521020,000000122404165,1,1,Unable to hear what service tech was saying based on phone connection.,1
313811,09-JAN-12,08-JAN-12,Jamila,,fr,174.95.237.92,roland.leblond@bell.net,14534346,000000122417783,5,5,rien c'etait super vite,3
313812,09-JAN-12,04-JAN-12,Amina,,fr,76.67.160.200,beaulieu999@sympatico.ca,14474618,000000122314195,5,5,,5
313813,09-JAN-12,08-JAN-12,Temsu,,en,174.95.188.167,b.hasler@sympatico.ca,14528538,000000122418613,5,5,nothing,5
313814,09-JAN-12,07-JAN-12,Kanchana,,en,70.49.176.144,Karen.Catania@bell.net,14518334,000000122397395,1,,"Help the client at a customer service level, not making the client have to resolve a problem thier self. ",3
313815,10-JAN-12,09-JAN-12,Satish,,en,74.12.2.235,shelley.peterson@sympatico.ca,14546314,000000122424260,4,4,,5
313816,10-JAN-12,04-JAN-12,Sonia,,fr,184.147.253.76,malarie2006@sympatico.ca,14482290,000000122311302,4,4,,4
313817,10-JAN-12,09-JAN-12,Edward,,en,70.50.25.224,oramg@sympatico.ca,14544572,000000122436460,5,,"Arrange for a follow-up call to determine whether my problem has been resolved.
",5
313818,10-JAN-12,09-JAN-12,Denys,,en,65.94.204.39,bill.houghton@sympatico.ca,14537232,000000122449495,4,4,,4
313819,10-JAN-12,09-JAN-12,Habib,,fr,69.157.128.201,gillesdupere124@sympatico.ca,14540110,000000122434907,1,1,"Suite a la première fois,je m'y connais peu en info. ca été la même chose.Je pense dans les prochain moisfaire affaire avec Vidéotron.",1
313820,10-JAN-12,09-JAN-12,Rey,,en,70.24.168.76,colinvysick@bell.net,14538258,000000122448904,5,5,put our mind at ease,5
313821,10-JAN-12,04-JAN-12,Karina,,en,70.26.99.109,david.taylor007@sympatico.ca,14476446,000000122332361,3,2,explain why you were unable to completely solve all issues,3
313822,10-JAN-12,04-JAN-12,Dinesh,,en,69.42.188.66,jjgreig@sympatico.ca,14480088,000000122332854,1,1,Have the person listen about or more knowledgable about the problem.,2
313823,10-JAN-12,09-JAN-12,Dawood,,en,50.101.139.134,jsimon2@sympatico.ca,14541780,000000122435638,5,5,everything was fine,5
313824,10-JAN-12,09-JAN-12,Gopi Rathinam,,en,64.231.93.76,alanjack@bell.net,14536350,000000122429299,4,4,Gopi was very helpfull and patient with a novice.,5
313825,10-JAN-12,09-JAN-12,Asma,,fr,69.156.66.232,cleleo@sympatico.ca,14538170,000000122426182,4,4,"vous changerez le MODEM cette semaine
MERCI mais j'aimerais autres choses pour ne pas perde INTERNET qui arrive assez souvent.",4
313826,10-JAN-12,09-JAN-12,Sihem,,fr,70.26.238.203,nowrozi@sympatico.ca,14544482,000000122429122,2,2,"J'avais telecharge le Service de Securite Internet de Bell, et ceci a fait disparaitre certaines Icones de Task et Toolbars. La technicienne belle qui a pris possission de mon ordinateur a distance, n'a pas pu resoudre le problem. 
Je vous demande : ne mettez pas un service en fonction tant qu'il n'est fiable et sure au moins a 95%. 
Une fois ce service mis en place, il faut bien former vos techniciens aux eventuelles consequences.
",3
313827,10-JAN-12,09-JAN-12,Mudilyar,,en,216.129.211.61,aston-acs@sympatico.ca,14536854,000000122450971,5,5,,4
313828,10-JAN-12,09-JAN-12,Gautham,,en,74.12.89.52,rdann@sympatico.ca,14545338,000000122443104,4,4,,4
313829,10-JAN-12,09-JAN-12,Juan,,en,174.91.130.12,chuck.taylor3@sympatico.ca,14538046,000000122450855,3,4,,4
313830,10-JAN-12,09-JAN-12,Juan Carlos,,en,65.94.203.51,jmckay1118@sympatico.ca,14541438,000000122425540,,3,,4
313831,10-JAN-12,09-JAN-12,Ashley,,en,67.68.50.110,henderson_85@sympatico.ca,14540578,000000122438331,5,5,,4
313832,10-JAN-12,09-JAN-12,Salvador,,en,174.94.19.103,chuck.brenda@bell.net,14538045,000000122449713,2,1,"CSR repeated that the problem was my phone line and until it was resolved the internet would not work.    My phone has always been static with Bell so I assumed that was normal.    When I said that he reiterated the internet would not work until I got the phone fixed.   I called 611 to get my phone fixed and they are coming today which I am satisfied.   Meanwhile, the internet is working this morning and the phone is still static so the information was not correct as I thought.",2
313833,10-JAN-12,09-JAN-12,Lobna,,fr,76.69.238.88,rjperron@sympatico.ca,14545540,000000122426836,5,5,nothing,5
313834,10-JAN-12,08-JAN-12,Mohammed,,en,174.92.59.28,kerahs@sympatico.ca,14532052,000000122411207,3,2,I was transferred to another technical support agent but the call was cut off.,2
313835,10-JAN-12,09-JAN-12,Diego,,en,174.114.138.171,antoovalookaran@sympatico.ca,14536724,000000122427180,5,5,nothing,5
313836,10-JAN-12,09-JAN-12,Basker,,en,70.49.86.65,ken.west@sympatico.ca,14542042,000000122435550,4,4,,3
313837,10-JAN-12,09-JAN-12,Anah,,en,70.51.74.28,kathmcil@sympatico.ca,14541980,000000122433887,4,4,"There was nothing Anna could do about it from her end, but the speed for my internet is way too slow. I have been paying for 6mb service and getting 1.4 mb. Anna helped me get the cost down to 2mb at least. We are waiting for improvements to be made in front of my house.",3
313838,10-JAN-12,09-JAN-12,Carlos,,en,64.231.40.69,delbert.miller@sympatico.ca,14538708,000000122450035,4,3,Passing from Internet to mobility for the same inquiry is time consuming and unnecessary,3
314339,10-JAN-12,09-JAN-12,Noureddine,,fr,70.29.171.16,maisontangente@sympatico.ca,14543100,000000122449101,2,2,je trouve platte qu'un représentant me fasse sentir niaiseuse (meme si je le suis dans ce domaine) parce que je ne trouve pas ce qu'il me demande...,3
314340,11-JAN-12,10-JAN-12,Anis,,fr,76.64.236.229,andree.ramez_4@sympatico.ca,14548792,000000122454860,5,4,Vous devriez aviser vos clients qui comme moi non qu'une ligne sèche à la maison quel pourrais appeler à un numéro sans frais pour vous contacter comme ça elle n'aurait pas de frais de minutes utilisés pour vous contacter. Dans mon cas j'ai été presque 1 hrs avec le technicien.,3
314341,11-JAN-12,10-JAN-12,Gustavo,,en,76.69.150.76,chris.pmgr@sympatico.ca,14550446,000000122467044,5,4,"Realistically, nothing more required.
Keep up the good work.",5
314342,11-JAN-12,10-JAN-12,Heather,,en,70.52.28.149,b_s.silverman@sympatico.ca,14549192,000000122459879,5,5,everything good,5
314343,11-JAN-12,07-JAN-12,Saurabh,,en,192.75.118.47,marg.darcey@sympatico.ca,14524040,000000122396534,4,4,Reduce the amount of time on hold before getting to a representative.,4
314344,11-JAN-12,10-JAN-12,Lobna,,fr,70.53.175.93,tloranger@bell.net,14561456,000000122460434,5,5,Plus defacilité pour rejoindre un conseiller.,4
314345,11-JAN-12,10-JAN-12,Mohamed Ali,,fr,76.67.84.230,denisepilon@sympatico.ca,14551320,000000122459732,4,5,,5
314346,11-JAN-12,10-JAN-12,Alexander,,en,65.94.31.189,rose.wener@bell.net,14559748,000000122454399,4,4,"Given that a service individual came to fix an exterior problem, it would have been preferred if he/she has the time to come to our home in person, to see if there were other issues that needed verifying.  Once he called me on the phone, I already knew that the problem had been corrected. Since I stayed home between 1 and 6pm to be here when the service person came, I would have preferred the face-to-face information rather than the phone.",4
314347,11-JAN-12,10-JAN-12,Youssef,,fr,69.157.131.98,cllevesq@sympatico.ca,14550632,000000122469848,5,5,Tout était parfait et la diligence de Youssef XY701 était remarquable .,5
314348,11-JAN-12,10-JAN-12,Nischal,,en,69.158.141.112,lwjgould@sympatico.ca,14556436,000000122459000,4,4,,4
314349,11-JAN-12,10-JAN-12,Arcadius,,en,65.92.146.160,jcaxler@sympatico.ca,14554222,000000122461203,4,4,,3
314350,11-JAN-12,10-JAN-12,Sylvain,,fr,174.93.197.150,jeanpierretremblay@sympatico.ca,14554378,000000122457866,5,5,"Le service reçu le 10 janvier était excellent, mais celui reçu le 31 décembre et le 5 janvier étaient très moyen. Plutôt que de nous transmettre le cable d'alimentation et dans un deuxième temps le modem, vous auriez pu me les transmettre les deux en même temps n'est-ce pas?",2
314351,11-JAN-12,10-JAN-12,Mathew,,en,67.68.19.103,sheilacam@bell.net,14560480,000000122456068,5,5,the rep did his job very well,4
314352,11-JAN-12,10-JAN-12,Abid,,en,64.229.187.49,buckanchor@sympatico.ca,14549896,000000122468565,5,5,,5
314353,11-JAN-12,10-JAN-12,Kayange,,en,174.94.13.172,abacan@sympatico.ca,14548294,000000122470810,3,3,To do what you are promising. Technician was supposed to come in my house to connect modem for Fibe25 internet but nobody showed up and no courtesy call to let me know that he couldn't make it. ,2
314354,11-JAN-12,10-JAN-12,Luis,,en,76.67.127.9,gary.graziani@sympatico.ca,14552636,000000122463168,5,5,Turn up the volume on the technicians end. I could hardly hear him at times. ,4
314355,11-JAN-12,04-JAN-12,Walter,,en,65.92.154.254,woodman.yeung@sympatico.ca,14488408,000000122321835,5,5,Keep the current level will be fine.,5
314356,11-JAN-12,10-JAN-12,Anis,,fr,70.30.157.206,pitnirom@sympatico.ca,14558898,000000122469047,5,5,,5
314357,11-JAN-12,10-JAN-12,Amy,,en,76.68.4.178,gusbuk@sympatico.ca,14553206,000000122458485,5,5,"nothing left,I was surprised best ever",5
314358,11-JAN-12,10-JAN-12,Robert,,en,70.26.135.112,meesr@sympatico.ca,14557250,000000122466709,5,5,I have to say that my experience with Robert was professional and actually went beyond my expectations in resolving my issue.,5
314359,11-JAN-12,10-JAN-12,Alicia,,en,70.31.69.43,lacroix.marc@sympatico.ca,14555714,000000122471330,4,4,Alicia did a great job finally rewarding loyalty. It shocks me how well you treat new customers and disregard your loyal customers. For over 20 yrs we have never left your service and now have everything possible with your company yet I had to make 3 calls before Alicia gave me the deal that any loyal customer deserves. I spoke to tow gentleman who said that was the best they could do for a loyal customer and then I call the 1800 number for the phone and finally was passed to Alicia. Why did the first guy not do that? ,3
314360,11-JAN-12,10-JAN-12,Sushil,,en,69.157.49.195,keithandcarolblake@sympatico.ca,14555336,000000122477136,5,5,Everything was great.,5
314361,11-JAN-12,10-JAN-12,Amanda,,en,70.49.133.235,kpearson1@sympatico.ca,14555576,000000122463651,5,5,Explain to me why my previous order was not completed?,5
314362,11-JAN-12,10-JAN-12,Murali,,en,70.53.109.234,wilbrun@sympatico.ca,14561954,000000122466964,5,5,everything was right on,5
314363,11-JAN-12,10-JAN-12,Sandra,,en,174.88.7.38,jjclark@bell.net,14554600,000000122467101,1,1,"Bell is effectively avoiding my request for direct contact with someone who can effect a change. A survey does NOT accomplish this.

At this point I am considering replacing all my Bell products with alternative solutions.

Please have someone call me firectly at 905-655-0527(ie John Watson Executive Vice President Customer Operations 
Customer Service) or another person who is SINCERELY interested in understanding and finding a viable internet solution for a loyal and long standing Bell customer.",1
314364,11-JAN-12,10-JAN-12,Alejandro,,en,76.68.117.8,ddeadey@sympatico.ca,14551226,000000122479300,5,5,nothing,5
314365,11-JAN-12,10-JAN-12,Vijay,,en,24.247.120.52,crispell@sympatico.ca,14550818,000000122453319,5,5,,5
314366,11-JAN-12,10-JAN-12,Gabriel,,en,65.92.46.8,kozmik1@sympatico.ca,14555572,000000122454864,4,4,"service rep's headset wasn't very good, so had some trouble hearing him",4
314367,11-JAN-12,10-JAN-12,Aswathy,,en,69.158.147.180,wasaga33@bell.net,14561876,000000122457100,1,1,your customer service sucks big time,1
314368,11-JAN-12,09-JAN-12,Ammar,,fr,74.14.202.83,jean.quesnel@sympatico.ca,14541164,000000122436545,4,2,"MA DEMANDE ETAIT DE REGLER LES COMPTES,QUI N'AVAIENT PAS ETE PAYE PAR PAIEMENT AUTOMATIQUE.ET J'AVAIS 2 MOIS DE RETARD. AUSSI J'AI ETE CANCELLE POUR LA REVUE POUR SUPER-ECRAN. J'AI BESOIN DE CETTE REVUE POUR SAVOIR LES FILMS A VENIR. J'AI CANCELLE LE PAIEMENT AUTOMATIQUE A MA CAISSE POPULAIRE, CAR VOS EMPLOYES NE SEMBLE PAS SAVOIR OU ILS S'EN VONT. AUSSI, J'AI PAYE ENVIRON 20,000 DOLLARS EN SURPLUS POUR MON COMPTE, CAR PERSONNE DE LA COMPAGNIE NE M'A JAMAIS DIT QUE JE POUVAIS AVOIR DES RABAIS. CE N'EST PAS TRES GENTIL DE FAIRE CELA. J'ESPERE QU'A L'AVENIR, JE N'AURAI PAS A QUEMANDER, ET QUE J'AURAI TOUT LES REBAIS AUTOMATIQUE.


MERCI DE VOTRE ATTENTION
JEAN MARC QUESNEL",3
314369,11-JAN-12,10-JAN-12,Amy,,en,174.95.89.127,sand45@sympatico.ca,14560106,000000122470093,5,5,make changes in your program so that you had the capabilities to satisfy my requirements to my internet.,4
314859,10-JAN-12,09-JAN-12,Mario,,en,174.89.159.173,habrumm@sympatico.ca,14540428,000000122433552,4,4,"The problem experienced was of my own doing. My own PC was is a shop being repaired and a neighbour asked me if I would like to borrow his lap top to catch up on some 120 unanswered e-mails.
I gladly accepted the offer however I was not learned enough to know the differences in operating this type of unit.  Consequently when my password was entered and was rejected on five or six trys I had difficulty believing I was not inputing the password correctly.
It turned out to be that the laptop had an ""FN"" key that if depressed would alter the letters keyed into the system and since I could not see the letters input (as they appeared as dots on the screen) I had no idea that the password was being entered incorrectly. I was only when the Bell Teck. officer took over the unit and showed me what was being entered that I realized what was going on. Sorry for taking up your time
but at least I am a little more educated in laptop machines at this point. ",5
314860,10-JAN-12,09-JAN-12,Ashok,,en,74.15.70.207,mtorrie@sympatico.ca,14544196,000000122447597,1,1,"Since you representative could not resolve my problem, it was necessary to invite a technician into my home and he had it fixed in no time at a cost of $113.00.  Why do you have representatives as the problem was not in my hard drive, but rather with the instal of Norton.",1
314861,10-JAN-12,09-JAN-12,Jamie,,en,67.70.41.81,emily.bevens@sympatico.ca,14539350,000000122452500,5,4,the technican was very helpful and worked quickly and thoroughly ,5
314862,10-JAN-12,08-JAN-12,Sulochana,,en,64.229.12.207,lilianj@sympatico.ca,14532394,000000122415162,1,1,"would appreciat it if bell could check to see my account? I am paying $77.85 per month for internet service, but can not and have no high speed internet service, so i am paying for a service you(bell) canot provide at my location because another provider has installed some other equiment, that hinders your bell internet feed? it's my understanding that bell is fully aware of this situation, further, bell was not able to provide high speed internet service at all? the phone line in this building 380 dixon road etobicoke m9r 1t3 so waiting for your call 416-245-4349 thank you if you call I'll respect that and listen to your options? lilian jovanovic  ",
314863,10-JAN-12,09-JAN-12,Mohamed,,en,174.94.121.132,mike.grippo@sympatico.ca,14543876,000000122451002,4,5,,5
314864,10-JAN-12,09-JAN-12,Anirban,,en,65.94.203.23,mkahlemeier@sympatico.ca,14543962,000000122436978,5,4,"he was rude and a little pushy and he was impatient when he had to repeat himslef
I couldn't understand him because of his thick accent which might have been East Indian",3
314865,10-JAN-12,08-JAN-12,Brenda,,en,68.171.231.82,n.mcmahon@sympatico.ca,14524866,000000122410071,5,5,,5
314866,10-JAN-12,12-OCT-11,Nabil,,fr,184.144.144.150,paul.groulx@sympatico.ca,13599374,000000120509330,4,4,,5
314867,10-JAN-12,09-JAN-12,Eliena,,en,70.30.240.213,tongil@sympatico.ca,14547160,000000122452246,5,5,,5
314868,10-JAN-12,08-JAN-12,Gerardo,,en,74.14.63.164,tracy_1@sympatico.ca,14535418,000000122423177,5,4,,5
314869,10-JAN-12,09-JAN-12,Josh,,en,76.64.92.35,dolaver@sympatico.ca,14538978,000000122449934,5,4,Your B*******y website wouldn't let me sign in . Furthermore is very illogical designed by someone who doen't think like a customer. Very poor,
314870,10-JAN-12,09-JAN-12,Ali,,en,174.94.25.142,TheKirkpatrickFamily@bell.net,14536128,000000122447888,4,1,The rep had VERY strong accent and was hard to understand,3
314871,10-JAN-12,09-JAN-12,Suzon,,en,76.70.82.184,jbvanhattem@sympatico.ca,14541092,000000122449087,3,3,Did not like being switched from person to person and being asked to do the same thing over and over .,3
314872,10-JAN-12,07-JAN-12,Mohamed Taher,,fr,70.48.95.168,radis@sympatico.ca,14525602,000000122406639,4,4,Rien de plus ... le tout était très bien,4
314873,10-JAN-12,10-JAN-12,Cathrine,,en,76.69.55.25,jjcamp@sympatico.ca,14541385,000000122452851,1,1,,3
314874,11-JAN-12,10-JAN-12,Myriam,,fr,67.68.144.143,denisleduc@sympatico.ca,14551323,000000122476153,5,5,tout a été parfait,5
314875,11-JAN-12,10-JAN-12,Josh,,en,70.55.48.3,bscherer@sympatico.ca,14549882,000000122476855,5,5,,4
314876,11-JAN-12,10-JAN-12,Sharon,,en,65.95.22.207,jim_hastings@sympatico.ca,14554566,000000122461105,5,3,"The first agent Tidu3031 was very deceitful and could have caused me to lose the internet I had--and made promises and guarantees about Bell services that could not be fulfilled. (Internet at 19.95 and no modem fees for the next year) See #122370290. I was very disappointed with Bell at that point, but agent XZ191 did her very best to try and rectify the situation. She did a great job. Bases on the first agent and the deceitfulness, Bell would never be my first choice. But thanks to agent XZ191, they at least have a chance. I feel that the first agent was representing Bell and Bell should fulfill the first agent's promise that was made. Please respond to me on this issue.",3
314877,11-JAN-12,10-JAN-12,Moez,,fr,67.70.114.8,brissette.celine@sympatico.ca,14549836,000000122472810,5,5,rien ,4
314878,11-JAN-12,10-JAN-12,Celina,,en,70.27.44.240,brian.bensette073@sympatico.ca,14549806,000000122478954,3,2,not left me on hold for appx. 5 min. 3 different times before she finally asked somebody else for help,3
314879,11-JAN-12,10-JAN-12,Niyaz,,en,65.94.99.65,je.samarelli@sympatico.ca,14554300,000000122474274,3,4,Althought the issue was resolved to my satisfaction.  I did not feel that the employee was as knowledgeable as he could have been.,4
314880,11-JAN-12,09-JAN-12,Juan,,en,70.27.63.83,dmmillard@sympatico.ca,14538950,000000122432016,5,4,no comments,5
314881,11-JAN-12,07-JAN-12,Methil,,en,216.13.88.202,p.fife@sympatico.ca,14525116,000000122399294,4,4,,4
314882,11-JAN-12,10-JAN-12,Zied,,fr,70.24.199.90,avriloricom@sympatico.ca,14549120,000000122466673,4,5,,3
314883,11-JAN-12,10-JAN-12,Emmanuelle,,en,64.231.14.151,wismer@sympatico.ca,14561992,000000122456622,5,5,,4
314884,11-JAN-12,10-JAN-12,Insaf,,fr,70.52.33.6,richard.lemaire@sympatico.ca,14559460,000000122462896,4,4,,4
314885,11-JAN-12,10-JAN-12,Kat,,fr,216.113.24.30,scangig@sympatico.ca,14560216,000000122461450,4,4,Le numereau pour le service á la clientèle que l'agent m'a donné n'est pas le même que ce qu'ont trouve sur l'Internet. L'agent avait le bon numéro.  Sur l'Internet vous avez  le numéro pour mobilité seulement....,5
314886,11-JAN-12,10-JAN-12,Lucas,,en,50.101.52.131,kooter@bell.net,14555558,000000122457206,5,5,let me know i was going over on my internet.before i was paying far too much.,4
314887,10-JAN-12,09-JAN-12,Vaishnavy,,en,64.231.40.69,delbert.miller@sympatico.ca,14538710,000000122433089,3,3,,3
314888,10-JAN-12,09-JAN-12,Ryan,,en,184.145.90.108,ef.wittrock@sympatico.ca,14539228,000000122428933,1,1," Very Rude! Didn't want to listen and hung up on me. As A long time loyal customer, I deserved better. Maybe the people over at Rogers will treat me better. Ryan should be severely disciplined.",1
314889,10-JAN-12,09-JAN-12,Etienne,,en,174.92.70.135,dave_kirk@sympatico.ca,14538558,000000122449100,5,5,the amount time of spent on hold waiting for a customer service represntive.,5
313307,08-JAN-12,07-JAN-12,Tim,,fr,70.30.218.189,guilvil@sympatico.ca,14521736,000000122400757,4,5,"J'avais parlé à Christiane avant de parler à Tim... Christiane n'avait qu'un forfait à m'offrir tandis que Tim en avant 3. Christiane ne pouvait rien faire pour moi parce que quand est venu le temps d'appliquer le forfait ''essentiel'' elle a dit qu'il n'était pas disponible dans mon secteur.Je lui ai alors demandé si elle avait quelque chose d'autre à me proposer et elle m'a répondu que c'était ma seule option. À croire que tout le monde à Métabetchouan-Lac-à-Croix qui sont avec Bell ont tous le même forfait que moi. Je lui ai alors demandé de parler à quelqu'un d'autre et j'ai été transférée à Tim qui a répondu à ma demande avec le forfait ''essentiel''. Avec lui, pas de problème, il a fait les changements dans mon compte. Les prix n'étaient pas les mêmes non plus entre les 2 représentants. J'aimerais que les agents disent le même discours sinon la confiance n'y sera plus.",3
313308,08-JAN-12,05-JAN-12,David,,en,174.92.113.21,john.burns3@sympatico.ca,14495852,000000122361550,4,5,Have parts available locally,4
313309,08-JAN-12,05-JAN-12,Zishan,,en,184.145.89.26,jameschristie3@sympatico.ca,14495055,000000122352839,2,2,Have personnel who are able to converse with people who are NOT computer literates.,3
313310,08-JAN-12,07-JAN-12,Wissem,,fr,67.68.174.70,denis049@sympatico.ca,14520530,000000122393450,4,5,"Que le français écrit de l'employé soit amélioré. Voir la note qu'il m'a envoyée dans le dossier  no 122393450. 

",5
313311,08-JAN-12,07-JAN-12,Mike,,en,184.146.142.79,jmccreesh@bell.net,14522602,000000122399013,4,3,"The final information was that all internet was ""down"" in our area.  I had to wait half an hour to get that information.  You should have it on the phone with immediate access.  With COGECO we were able to phone and it was immediately available.",
313312,08-JAN-12,07-JAN-12,Hector,,en,67.70.95.43,jenianburns@sympatico.ca,14522442,000000122404760,5,5,"Nothing.
I am not the most computer literate guy around and Hector patiently talked through the steps needed to remove the block on my email.
First class customer service (from someone who works in customer service).  Thank you.",5
313313,08-JAN-12,07-JAN-12,Samantha,,en,76.68.50.13,leandro.latorre@bell.net,14523518,000000122401430,3,1,"Samantha was not the representative on this call. She was the one on the previous call and show NOT KNOWLEGDE AT ALL on the issue to be resolved and said that 7mbps upload speed DOES NOT EXIST and that people doesn't really need such upload speed anyway... Omg...
The next guy, however, tried to solve my issue",2
313314,08-JAN-12,07-JAN-12,Med Lassaad,,fr,76.66.194.169,marielle.allard@sympatico.ca,14524094,000000122394086,1,1,"me donner les bons renseignement, j'ai dû me passer de mon service internet pendant toute la journée. Je vous ai recontacter dimanche le 7 janvier et la personne m'a informer du vrai problème de mon service internet. Elle va m'envoyer un autre fil de branchement pour mon modem.",3
313315,08-JAN-12,07-JAN-12,Carlton,,en,70.29.125.96,jane_lou@sympatico.ca,14522270,000000122396876,5,5,,5
313316,08-JAN-12,07-JAN-12,Hency,,en,70.27.9.213,sdepratto0865@sympatico.ca,14526356,000000122400195,5,5,i was never told about beleting emails other then the ones on my computer over 7000 email wow,5
313317,08-JAN-12,03-JAN-12,Venkatesh,,en,70.48.9.74,susan77@bell.net,14471416,000000122286410,5,5,,5
313318,08-JAN-12,05-JAN-12,Moncef,,fr,184.145.249.253,mpellerin002@sympatico.ca,14499000,000000122349268,5,5,,4
313319,08-JAN-12,07-JAN-12,Kevin,,en,74.15.241.4,jim.benson@sympatico.ca,14522536,000000122396778,4,2,"I Was put on hold waiting for a customer rep to answer for 55 min this is not customer service,only to find out that Bell had a problem with your tower and could not tell me when your service would be restored.To be sure the answer to #4 would be to tell others of my experience and I was without service most of the day, 2nd time in 3 weeks 
",
313320,08-JAN-12,07-JAN-12,Jamila,,fr,70.52.65.209,micsau01@sympatico.ca,14524510,000000122395033,4,2,système très lent même si j'ai la haute vitesse. Je dois consulter un technicien!!!,4
313321,08-JAN-12,07-JAN-12,Asma,,fr,70.48.125.144,thm.devisse@sympatico.ca,14527082,000000122400644,4,5,,4
313322,08-JAN-12,05-JAN-12,Alexandra,,en,70.24.183.58,ghaly@sympatico.ca,14493890,000000122356677,5,5,reduce waiting time before talking to a rep,5
313323,08-JAN-12,07-JAN-12,Wassim,,fr,174.89.223.13,dialapi@bell.net,14520608,000000122407355,2,1,"Suite à plusieurs appel de nous, plusieurs techniciens sont venus sans vraiment régler le problème. On a appris aujourd'hui par un de vos technicien que Bell nous proposait des forfaits qui n'étaient pas valable pour nous parce que la ligne n'est pas assez forte pour la haute performance, donc nous payons trop cher pour les services offerts. Dans les offres que vous nous faites vous ne tenez pas compte de la possibilité de notre ligne, vous ne nous proposez pas les bons forfaits car nous aurions dû payer moins cher pour le forfait que nous pouvons avoir. Nous avons sû que nous devrions payer que $29.99 pour une ligne essentielle plus.    ",3
313324,08-JAN-12,06-JAN-12,Leila,,fr,69.159.90.128,jovic40@sympatico.ca,14510678,000000122374327,5,5,"rien
",5
313325,08-JAN-12,07-JAN-12,Evangeline,,en,65.95.69.67,kforward@sympatico.ca,14523150,000000122395452,3,4,Have the first person I spoke to be able to deal with the problem.,3
313326,08-JAN-12,22-DEC-11,Anis,,fr,70.51.224.21,beaumig@bell.net,14326318,000000122077719,1,1,Resoudre mon probleme,1
313327,08-JAN-12,07-JAN-12,Priyanka,,en,70.31.62.144,oughk@bell.net,14525100,000000122408835,3,3,,4
313328,08-JAN-12,07-JAN-12,Gilbert,,en,70.27.55.34,dodie1778@sympatico.ca,14520724,000000122399361,4,3,faster service not having to wait 15 min to get through,2
313329,08-JAN-12,07-JAN-12,Hema,,en,70.31.62.144,oughk@bell.net,14525102,000000122409184,4,4,,4
313330,08-JAN-12,07-JAN-12,Amy,,en,70.27.55.34,dodie1778@sympatico.ca,14520726,000000122400518,3,3,Faster service.  Waiting on phone and having to wait for call back,2
313331,08-JAN-12,05-JAN-12,Ali,,en,76.68.48.46,edowdeswell@sympatico.ca,14492904,000000122355296,3,4,It took a long time - almost an hour to detect the problem. The actual solution was implemented quite quickly.,4
313332,08-JAN-12,02-JAN-12,Sheng,,en,184.146.114.83,royandshelley@sympatico.ca,14454498,000000122261134,3,1,Test system before leaving,
313333,08-JAN-12,21-DEC-11,Jorge Alberto,,en,70.26.136.102,sid.greenberg@sympatico.ca,14323168,000000122055502,3,2,"Solved the problem on the phone; had to send a technician to my home",5
313334,08-JAN-12,05-JAN-12,Brett,,en,70.50.128.206,popov12@sympatico.ca,14500168,000000122342563,4,4,offer loyal customers rewards with out the customer having to ask.,5
313335,08-JAN-12,07-JAN-12,Souhail,,fr,70.51.173.209,sylvie.dupere@sympatico.ca,14526872,000000122397074,4,4,,4
313336,08-JAN-12,05-JAN-12,Osman,,fr,70.30.172.241,m.o.lessard@sympatico.ca,14497626,000000122348234,4,4,J'ai du parler à 2 ou 3 agents avant d'avoir une bonne réponse,4
313337,08-JAN-12,03-JAN-12,Denys,,en,174.89.162.102,jmugwumba@bell.net,14464306,000000122284817,5,5,Very statisfied with experience,5
313839,09-JAN-12,08-JAN-12,Cindy,,en,70.48.207.199,gord.jopake@sympatico.ca,14530742,000000122419303,4,4,"do you have a dictionary on terms and short forms i.e wep, ssid, usb  wII ??",4
313840,09-JAN-12,08-JAN-12,Gregory,,en,70.48.207.199,gord.jopake@sympatico.ca,14530744,000000122421737,4,4,Gregory was very helpful ,4
313841,09-JAN-12,06-JAN-12,Rachel,,en,184.144.50.27,salli.jones@sympatico.ca,14515722,000000122379924,4,5,"the cr's, not just Rachel, should be able to go ""off script"" more easily.  If a question is asked, it tends to somewhat confuse them.",5
313842,09-JAN-12,08-JAN-12,Harjeeth,,en,70.54.128.135,jorgie@sympatico.ca,14531732,000000122412984,5,4,don't know haw it coulk have been done more effenciantly,5
313843,09-JAN-12,08-JAN-12,Mahmoud,,fr,69.157.148.59,hassanbikhchiche@bell.net,14530946,000000122420187,4,4,,4
313844,09-JAN-12,08-JAN-12,Sulochana,,en,184.146.174.159,ed.smurthwaite@sympatico.ca,14530082,000000122411881,5,5,fewer interuptions,5
313845,09-JAN-12,08-JAN-12,Viency,,en,67.70.198.125,leshenderson@sympatico.ca,14532354,000000122418003,5,5,Fix your website so I don't need to call.,3
313846,09-JAN-12,08-JAN-12,Zulfiquar,,en,74.14.124.138,whazlett@sympatico.ca,14535676,000000122422842,2,4,"Give a clear explanation of the problem. Second, stop giving incorrect information over the phone. Finally, stop talking over clients on the telephone. ",1
313847,09-JAN-12,05-JAN-12,Keerthi,,en,174.92.120.135,bigblock80@sympatico.ca,14490376,000000122350250,5,4,no,5
313848,09-JAN-12,03-JAN-12,Sudhakar,,en,184.144.19.8,pierre.galiungi@sympatico.ca,14469012,000000122293440,2,2,The problem was not solved. ,2
313849,09-JAN-12,08-JAN-12,Samia,,fr,76.71.190.132,desrosierspierre@sympatico.ca,14529772,000000122418021,4,4,"l'experience etait parfaite! J'ai eu un excellent service de Samia, la preposé qui ma repondu. Le cout venant avec la modification est deplorable car j'avais acces illimité avant et maintenant je dois paye pour avoir plus de 60G",4
313850,09-JAN-12,08-JAN-12,Martina,,en,74.14.197.160,mikhailpavel@sympatico.ca,14533232,000000122413765,3,2,"No real advice was provided. Eventually I established a gmail account and then worked on-line to re-establish my sympatico account. It had been spammed.
The young lady could have suggested this approach but did not!",4
313851,09-JAN-12,08-JAN-12,Elmer,,en,184.144.41.225,cprovost@sympatico.ca,14529442,000000122422469,5,5,"Before dealing with Elmer, one of your technicien wasted 2½ hours of my time and dropping from the line and living me with my five computers out of service. Fortunatly when I called back, Elmer was capable to put everyting back to normal within 40 minutes. This experience let me very close to drop Bell as my Internet supplyer.",3
313852,09-JAN-12,06-JAN-12,Dhia,,fr,65.93.125.127,bergendron@bell.net,14505316,000000122375216,1,1,"Mon internet fonctionnait au ralenti,votrem'a demander de débrancher mon modem et de rebrancher ensuite, après cettt opération plus d'internet et plus de téléphone, Votre employer aurait pu me rappeler sur mon autre numéro mais rien une demi heure après.",1
313853,09-JAN-12,06-JAN-12,Sana,,fr,65.93.125.127,bergendron@bell.net,14505318,000000122374998,3,2,"Second appel, votre employer vérifie ma ligne mais me dit qu'il ne peut rien faire et qu'un thecnicien allais me contacter d'ici 48 heures",2
313854,09-JAN-12,07-JAN-12,Jacob,,en,70.53.224.41,simardfa@sympatico.ca,14526524,000000122400094,4,4,If I could have known the specific websites (rather than only the daily totals) which used so much bandwidth causing me to surpass my monthly bandwidth allowance.,
313855,09-JAN-12,03-JAN-12,Bettaib,,fr,38.109.155.100,ibassil5@sympatico.ca,14463304,000000122303578,5,5,,5
313856,09-JAN-12,08-JAN-12,Melvin,,en,70.30.21.12,bbcbush@bell.net,14528632,000000122411450,5,4,,5
313857,09-JAN-12,08-JAN-12,Khan,,en,70.53.110.58,h.hung@sympatico.ca,14530876,000000122413192,4,4,,5
313858,09-JAN-12,08-JAN-12,Edwin,,en,70.53.110.58,h.hung@sympatico.ca,14530878,000000122417911,5,5,,5
313859,09-JAN-12,08-JAN-12,Ahmed,,fr,69.156.86.97,laaupdc@sympatico.ca,14532188,000000122418026,1,1,"Bonjour à toute l'Équipe,

Il aurait fallu faire comme Madame Rahma qui a bien compris que très souvent il faut plus de temps pour expliquer que ce n'est pas dans ses attribution de donner un renseignement, sans que cela ne puisse gêner l'Entreprise, de donner un tout petit renseignement qui non seulement fera plaisir au client, mais qui lui rendra un grand service.
Recevez mes salutations distinguées.
Papy.",3
313860,09-JAN-12,05-JAN-12,Luis,,en,174.88.171.136,aileendoug@sympatico.ca,14489276,000000122362955,3,4,,4
313861,09-JAN-12,08-JAN-12,Ronald,,en,69.158.92.136,eroest@sympatico.ca,14530204,000000122422024,5,5,,4
313862,09-JAN-12,05-JAN-12,Michael,,en,74.15.76.73,hpleeuwestein@sympatico.ca,14494672,000000122353866,4,4,"Followed thru with my original request back in Nov to have the internet
billing changed",5
313863,09-JAN-12,08-JAN-12,Hency,,en,70.52.166.99,h.dorman@sympatico.ca,14530874,000000122413611,5,5,,5
313864,09-JAN-12,08-JAN-12,Wynbert,,en,76.65.44.37,terry.jo@bell.net,14535248,000000122416414,2,1,"Since I am paying for  Bell Security , I expect to get service even tho' I have not downloaded Bell security . After attempts by Bell staff to download, resulting in the removal of the security that I had on my computer at the time I was therefor left with an unprotected computer for 3 days until Bell staff gave up and left  me to download the security that I had prior to the Bell staff attempts .
THIS COST ME MY COMPUTER AND I HAD TO BUY NEW !!!!!!",2
313865,09-JAN-12,08-JAN-12,David,,en,67.71.37.33,matthie@sympatico.ca,14532934,000000122411464,4,3,T talked with both a customer service and then a technician and both tried very hard to satisfy my internet issue.  The technicain finally narrowed it down to a line issue in my ara which he advised he would check into and keep me advised.  Approx.30 mins after my service was back up so not sure what the cause or cure.,4
313866,09-JAN-12,08-JAN-12,Sahali,,fr,184.148.247.115,jean-pierre.solange@sympatico.ca,14531404,000000122412173,5,4,"Après avoir configuré ma connection sans fil, je n'ai plus besoin de taper un mot de passe pour aller sur internet à partir de mon ordinateur qui lui n'est pas wi-fi, Serait-il possible de limiter l'accès avec un mot de passe? Merci.",5
313867,09-JAN-12,04-JAN-12,Neha,,en,184.148.244.188,rmledoux@sympatico.ca,14485646,000000122332174,3,3,"For some reason, Neha asked me the same questions two or three times.",4
313868,09-JAN-12,07-JAN-12,Naveen,,en,74.15.56.171,johnrshort@sympatico.ca,14522758,000000122404815,5,5,Nothing really.Naveen was very patient and solved my problem.,5
313869,09-JAN-12,07-JAN-12,Walid,,fr,70.24.180.125,masse4@sympatico.ca,14524216,000000122408053,5,5,donner plus de fonction pour la durer du contrac,5
313870,10-JAN-12,09-JAN-12,Nadia,,fr,67.68.201.178,nmremillard@bell.net,14544422,000000122425752,2,1,reparer mon outlook,4
313871,10-JAN-12,09-JAN-12,Ever,,en,70.49.86.65,ken.west@sympatico.ca,14542040,000000122428139,3,3,was not resolved but pointed in right direction,3
314370,09-JAN-12,05-JAN-12,Allan,,en,174.93.213.115,s.desanctis@sympatico.ca,14501158,000000122342069,5,5,,5
314371,10-JAN-12,08-JAN-12,Aswathy,,en,70.27.43.43,cterpstra1@sympatico.ca,14529472,000000122416153,5,4,"was very good.. thanks
",4
314372,10-JAN-12,09-JAN-12,Belhassen,,fr,67.68.144.202,martsylv@sympatico.ca,14543396,000000122433997,4,4,,4
314373,10-JAN-12,09-JAN-12,Gregorio,,en,184.151.63.175,tasmith1@sympatico.ca,14546882,000000122429385,3,1,Let me know when my area will get high speed internet. I am only 25 minutes from Toronto airport and can't get high speed. The turbo stick usage charges are too high. And I can't use a Kobo since downloading takes too long. There must be a way to get high speed to my home and this area around Mississauga Road and Olde Base Line in Caledon.,2
314374,10-JAN-12,09-JAN-12,Victor Gabriel,,en,70.30.59.186,abarbs@bell.net,14536174,000000122447623,5,5,,5
314375,10-JAN-12,09-JAN-12,Andrew,,en,65.92.237.77,barbaragollob@bell.net,14537000,000000122426166,4,4,"When you make your original call to bell, you have to deal with a computer voice for the options. A personalized service would be more effective. Cutting wait times would also help.",4
314376,10-JAN-12,05-JAN-12,Mustapha,,fr,70.30.235.124,densau@sympatico.ca,14492288,000000122340541,4,4,,4
314377,10-JAN-12,09-JAN-12,Luis,,en,65.93.197.206,cjsword@sympatico.ca,14538082,000000122435604,5,5,"Not Much,he was very nice & patient",5
314378,10-JAN-12,09-JAN-12,Marouen,,fr,74.15.214.238,mario.c@sympatico.ca,14543318,000000122437322,4,4,,4
314379,10-JAN-12,09-JAN-12,Wayne,,en,70.27.153.113,ejvespasiani@sympatico.ca,14539258,000000122446170,5,5,Difficult to answer this question because I don't know what caused the problem in the first place.,5
314380,10-JAN-12,06-JAN-12,Pradeep,,en,70.50.46.208,mhaggart@bell.net,14513127,000000122366882,5,4,,3
314381,10-JAN-12,09-JAN-12,Andrea,,en,65.93.167.36,arpenchuk@bell.net,14536786,000000122435628,2,1,"The girl I talked with said she would fix the problem,  she made my print very small, she wiped out all my facebook, wiped out my skype, I am 78 years old & I don't know how to fix these.",2
314382,10-JAN-12,09-JAN-12,Amanda,,en,67.70.57.86,matthews71@sympatico.ca,14543464,000000122425647,5,5,doing all you can,5
314383,10-JAN-12,09-JAN-12,Rudys,,en,65.92.160.7,amatug@sympatico.ca,14536510,000000122425486,4,4,,5
314384,10-JAN-12,09-JAN-12,Zied,,fr,174.88.92.42,Lisestonge6@sympatico.ca,14536030,000000122449011,5,5,,5
314385,10-JAN-12,09-JAN-12,Krutthiga,,en,76.68.131.52,abmoore@bell.net,14536202,000000122452470,2,2,"Have people that speak english clearly, I had a very hard time understanding her.She was suppose to call me back at 10pm last night and she did not. We are not impressed with bell internet at all.
",1
314386,10-JAN-12,09-JAN-12,Sinu,,en,184.144.132.82,jimfynn@sympatico.ca,14541368,000000122451836,1,1,Get rid of George or whoever he was.,1
314387,10-JAN-12,09-JAN-12,Marc,,en,65.94.113.204,kathyt@sympatico.ca,14541988,000000122430634,4,4,"I had 4 interactions with Bell that day- Marc was good and resolved my problem. The  live chat experience was dreadful, 1 phone experience was dismal and the final phone call was very good. You'd learn more if you surveyed the highly unsuccessful interactions mentioned above.",2
314388,10-JAN-12,09-JAN-12,Rahul,,en,184.144.132.82,jimfynn@sympatico.ca,14541370,000000122451353,5,5,put him on the first time i called,5
314389,10-JAN-12,09-JAN-12,Myriam,,fr,70.30.187.10,jeanninel_7@sympatico.ca,14541212,000000122431237,3,4,J'ai été une heure au téléphone avant de régler le probleme,4
314390,10-JAN-12,09-JAN-12,Marc-andre,,en,67.69.132.254,sailon@bell.net,14545968,000000122429689,5,5,"The issue was about a mix up on my internet account. I dropped from 120 GB per month to 65 GB per month. Somehow I was billed for a new modem, which I already had.",5
314391,10-JAN-12,09-JAN-12,Sana,,fr,70.29.221.52,japelletier@sympatico.ca,14541038,000000122430490,5,4,,5
314392,10-JAN-12,09-JAN-12,Diego,,en,70.24.97.164,frank.whelan@sympatico.ca,14539726,000000122428308,5,4,I can't think of anything!! ,4
314393,10-JAN-12,09-JAN-12,Sami,,fr,50.100.106.242,ferme.parison@sympatico.ca,14539582,000000122432128,2,5,agent peu patient,2
314394,10-JAN-12,09-JAN-12,Katherine,,en,67.70.110.187,helennowak@sympatico.ca,14540568,000000122428157,4,4,,4
314395,10-JAN-12,15-DEC-11,Moses,,en,67.70.110.187,helennowak@sympatico.ca,14260876,000000121907109,4,4,,4
314396,10-JAN-12,10-JAN-12,Flahi,,fr,70.52.52.152,pierre.verrette@sympatico.ca,14544964,000000122452730,4,1,C'est la deuxième fois en une semaine pour le même trouble et encore ce matin ce n'est pas corrigé,3
314397,10-JAN-12,09-JAN-12,Mary,,en,70.55.31.60,bobmck01@sympatico.ca,14537326,000000122432874,4,4,More knowledge for the first line people. And I won't know whether the problem has been rectified until I receive my next bill from Bell.,2
314398,10-JAN-12,09-JAN-12,Vijay,,en,69.158.172.115,blipsett@sympatico.ca,14537288,000000122427689,5,5,,4
314399,10-JAN-12,09-JAN-12,Caroline,,en,70.48.56.53,lapierre5@sympatico.ca,14542386,000000122435412,4,4,"Technician's accent was hard to understand.  


Your telephone hotline is good,  your other service reps are brutal.  Failed to show up at my residence 2 days in a row!!",2
314400,10-JAN-12,09-JAN-12,Serge,,fr,184.148.219.167,rosjea1@sympatico.ca,14545742,000000122425062,3,4,J'ai du placer six appels a vos trois services et celui qui a été le plus mauvais soit bell télé et a date je suis encore dans l'ignorence n'ayant pas eus de réponse claire a ma question,3
314401,10-JAN-12,09-JAN-12,Ruth,,en,70.27.193.157,sally.charron@sympatico.ca,14545980,000000122438762,5,5,nothing,5
314402,10-JAN-12,09-JAN-12,Sahali,,fr,74.14.204.240,geomamo@bell.net,14539966,000000122433503,5,5,je suis très satisfaite du service merci beaucoup,5
314403,10-JAN-12,09-JAN-12,Ahmed Khalil,,fr,70.52.9.247,guenettediane@sympatico.ca,14540320,000000122449305,4,1,"Tel que mentionné à votre conseiller, le problème persiste depuis plusieurs mois.

Alors, Vidéotron sera notre fournisseur de service prochainement.

",1
314404,10-JAN-12,16-NOV-11,Naveenkumar,,en,70.31.56.229,marchayford@sympatico.ca,13996028,000000121270927,1,2,The CSR had no idea what he was talking about and asked irrelevant questions.  It was clear that he was reading off a script in a book.   Hire Canadians not Indians who are knowledgable in their jobs,1
314405,10-JAN-12,09-JAN-12,Ashley,,en,70.49.0.121,jmkottelenberg@sympatico.ca,14541458,000000122434694,5,5,Nothing...the person that I spoke to was amazingly helpful!,5
314406,10-JAN-12,09-JAN-12,William,,en,70.25.93.54,claude_meurehg@sympatico.ca,14538142,000000122450414,4,4,"We couldn't fix Outlook and had to switch to Windows Mail.  It did take care of the problem, though.",5
314407,10-JAN-12,09-JAN-12,Henda,,fr,67.68.17.193,jdvico@sympatico.ca,14541142,000000122431970,5,5,C'etait tout simplement parfait. Votre agent fue un charme de resoudre mon probleme.,5
314408,10-JAN-12,09-JAN-12,Luis,,en,76.68.120.147,katy.boudreau_1@sympatico.ca,14541994,000000122445931,5,4,,4
314409,10-JAN-12,09-JAN-12,Dilip,,en,50.101.142.179,gerzann@sympatico.ca,14540046,000000122436233,5,5,Nothing,5
314890,10-JAN-12,09-JAN-12,Taha,,fr,76.65.178.117,dmclcawz70@sympatico.ca,14538932,000000122451538,5,5,,5
314891,10-JAN-12,09-JAN-12,Nadine,,en,70.49.151.232,audrey.tobin@sympatico.ca,14536884,000000122428748,3,2,have more rep's in canada for people(cutomers) to talk to rather than god knows where.,1
314892,11-JAN-12,10-JAN-12,Dhanasekar,,en,65.95.91.187,gcare@bell.net,14552690,000000122466700,5,5,,5
314893,11-JAN-12,10-JAN-12,Gloria,,en,74.12.245.118,minermanore@sympatico.ca,14557570,000000122472153,5,4,I was dismayed to discover that the representative was not working her ein Canada.  The fact that you have taken these jobs offshore makes it more likely that I will seek out an alternative service provider more interested in providing jobs here in Canada.,
314894,11-JAN-12,10-JAN-12,Eliena,,en,70.50.178.12,jphulme@bell.net,14555006,000000122478855,4,4,,4
314895,11-JAN-12,02-JAN-12,Alexander,,en,184.146.167.191,bartlett37@sympatico.ca,14444526,000000122269783,5,5,,5
314896,11-JAN-12,10-JAN-12,Stacey,,en,70.50.188.201,mshaynes@bell.net,14557890,000000122470207,5,5,,4
314897,11-JAN-12,09-JAN-12,Marouen,,fr,184.144.242.91,me75@bell.net,14543606,000000122449458,4,4,,5
314898,11-JAN-12,08-JAN-12,Edwin,,en,76.69.53.127,i.boyle@sympatico.ca,14531114,000000122415808,4,5,nothing,5
314899,11-JAN-12,10-JAN-12,Vijay,,en,70.30.18.136,phyllis_shellnutt@bell.net,14558830,000000122461814,5,5,,5
314900,11-JAN-12,10-JAN-12,Srinivasan,,en,65.95.48.221,george44@sympatico.ca,14552764,000000122460580,5,4,nothing,5
314901,11-JAN-12,09-JAN-12,Anne,,en,76.64.77.186,bryan.downie@sympatico.ca,14537492,000000122430362,5,5,,5
314902,11-JAN-12,13-DEC-11,Ashwini,,en,70.49.30.208,tlsm.claerbout@sympatico.ca,14242750,000000121872650,4,4,,5
314903,11-JAN-12,10-JAN-12,Jean,,en,65.92.197.231,stephen.rparker@sympatico.ca,14560866,000000122474310,5,5,"You could have called me, like you promised last year, to offer me your latest promotion. After you gave me a promotion last year, you said that after 11 months someone would call to offer the newest promotion. This never happened so I had to call in and ask. I did however like the fact that I didn;t have to threaten to cancel just to get your latest promotion",5
314904,11-JAN-12,10-JAN-12,Adel,,fr,174.94.115.19,ioan_minea@sympatico.ca,14553782,000000122473965,4,4,,5
314905,11-JAN-12,10-JAN-12,Alex,,en,64.231.93.166,ryan.kalp@sympatico.ca,14559910,000000122478679,2,2,Not offered to have a credit applied to our account even though this problem has been since day one.  We had to contact you and we had to wait and then nothing offered as compensation.  Not a very great customer experience for long time Bell customers.  We should probably shop all the options avail to us.,2
314906,11-JAN-12,09-JAN-12,Mohamed,,fr,76.69.178.191,jean-mariechabot@sympatico.ca,14541154,000000122437455,5,5,"Nous avons reçu un très bon service :
Le problème a été rapidement identifié
et corrigé à notre satisfaction.

Jean-Marie chabot",5
314907,11-JAN-12,07-JAN-12,Neha,,en,50.101.137.242,rhenry@sympatico.ca,14525802,000000122406907,4,3,This has been an ongoing problem and the solution - having a technician come to the house - might have happened sooner.,3
314908,11-JAN-12,10-JAN-12,Joseph,,en,50.100.151.198,serge.1@sympatico.ca,14560324,000000122458764,,2,"I went through the same thing last month (spoke to Tracy xZ926) and the month before that (spoke to Willis 6036694), thinking it was resolved both of those times. It was not, so I had to call again this month. At this time I have no confidence in what Bell tells me. I was originally told by Wayne McGilvery ex69782 and by Isabelle 604826) that they would not change my phone or internet. They changed the phone and I lost my unlimited internet access. Bell has lied to me from the start of this Bell TV bundle. They could have told me the truth from the start, that my phone service would change, that I would lose my unlimited internet access, that I would be charged extra charges on my Bell TV bill and that they would add charges I never asked for. Before I agreed to the bundle, I specifically did ask about 10 questions. Were they answered truthfully? No. Your people are so pushed to sell products that they don't even care about the customer. When I call Bell I feel like they are saying... ""Thank you for calling Bell, my name is so-and-so, what can I sell you today?"" There is no reason why I should call every month when I get my statement to have things fixed on it. I have never seen anything like it before. At this point, only time will tell if my problem was resolved by the last person I spoke to.",1
314909,11-JAN-12,10-JAN-12,Leslie,,en,66.236.95.199,aardvark99@sympatico.ca,14548284,000000122456958,1,1,This was an issue with the internet security service. I picked up a trojan horse somehow that locked up my computer. When I was finally able to get to a support person I was told it would take up to 48 hours to get someone to deal with the problem. I'm incredibly annoyed by the response time suggested and even more annoyed by the fact a very common problem got in in the 1st place. I had to solve the problem myself. When the support person finally called I was advised who he worked for was not Bell but a contractor. No help at all. I'm out $40 to fix that problem and expect a credit to my account.  ,2
314910,11-JAN-12,09-JAN-12,Wajih,,fr,70.48.117.148,jaclalonde@bell.net,14540934,000000122451901,3,3,problème de communiquer même en langue francaise de facon commune.,3
314911,11-JAN-12,10-JAN-12,Karen,,en,70.48.212.138,glasfryn@sympatico.ca,14552952,000000122456098,5,5,Solved it earlier,5
314912,11-JAN-12,09-JAN-12,Carlos,,en,74.14.98.201,kmark@sympatico.ca,14542198,000000122430192,4,4,,4
314913,11-JAN-12,10-JAN-12,Ashwini,,en,70.29.73.167,LABECASSIS@bell.net,14548070,000000122456673,5,5,"NOTHING ERVERYTHING WAS VERRY GGOD, THANK YOU SO MUCH",5
314914,11-JAN-12,08-JAN-12,Reginald,,en,174.93.30.192,dlacey1@bell.net,14529854,000000122416783,5,5,,5
314915,11-JAN-12,11-OCT-11,Mukesh,,en,76.69.85.157,svetamin@bell.net,13572246,000000120458981,4,4,"Less waiting time on the phone before your technical department responds. Also, the phone line gets cut off sometimes in the middle of conversation, so I have to redial and wait again.",5
314916,11-JAN-12,04-NOV-11,Paul,,en,76.69.85.157,svetamin@bell.net,13875140,000000121017148,5,5,,5
314917,11-JAN-12,10-JAN-12,Mohamed,,fr,70.55.84.17,i.labelle@sympatico.ca,14553664,000000122477147,4,4,,4
314918,11-JAN-12,04-JAN-12,Jose,,en,69.156.109.100,cajohns@bell.net,14475226,000000122312770,4,4,,4
314919,09-JAN-12,08-JAN-12,Niyaz,,en,65.95.144.101,future2@sympatico.ca,14530466,000000122416876,4,5,N/A,4
314920,10-JAN-12,07-JAN-12,Wynbert,,en,184.146.130.187,warren27@sympatico.ca,14527454,000000122397511,2,1,,4
314921,10-JAN-12,07-JAN-12,David,,en,184.146.130.187,warren27@sympatico.ca,14527456,000000122399167,1,1,,4
314922,10-JAN-12,12-DEC-11,Kanchumarthi,,en,174.95.200.131,walter.posiewko@sympatico.ca,14229832,000000121845098,1,1,he read from a scripted and would not move to the nxt page when I told him I had already preformed the takes he requested!,1
313338,11-JAN-12,10-JAN-12,Quintin,,en,70.53.28.238,len.elms@sympatico.ca,14555922,000000122456731,5,5,,4
313339,11-JAN-12,10-JAN-12,Adnan,,en,76.67.31.59,mstracker@sympatico.ca,14557904,000000122454233,5,5,"nothing Adnam was very efficient, courtious and knew his job well. he was extra helpful as I am a senior and not too quick on a computor and had the patience of Job.  thank you Adnam   marilyn",5
313340,11-JAN-12,10-JAN-12,Jose,,fr,70.26.183.111,carole.mccarthy@sympatico.ca,14550122,000000122470571,5,5,,5
313341,11-JAN-12,10-JAN-12,Mark,,en,64.229.64.143,clarsh@sympatico.ca,14550574,000000122467712,5,5,the wait time to get a rep can be lengthy at times,4
313342,11-JAN-12,10-JAN-12,Nathan,,en,72.38.47.119,brucevoskamp@sympatico.ca,14549862,000000122472655,5,5,,5
313343,11-JAN-12,09-JAN-12,Katia,,en,76.68.7.128,arthurhenry@sympatico.ca,14536802,000000122449078,5,5,very pleasant manners,5
313344,11-JAN-12,10-JAN-12,Ahmed Ramy,,fr,76.69.195.244,jvalente@bell.net,14555140,000000122460202,4,1,,2
313345,11-JAN-12,10-JAN-12,Nischal,,en,69.158.141.112,lwjgould@sympatico.ca,14556438,000000122459248,4,,Not sure because the tech suggested to replace a part that is being mailed to me. I won't know if the problem is fixed until the new part is installed and tested.,4
313346,11-JAN-12,09-JAN-12,Tarek,,fr,174.89.85.195,nicoleca@bell.net,14544366,000000122433735,5,5,,5
313347,11-JAN-12,09-JAN-12,Manel,,fr,174.89.85.195,nicoleca@bell.net,14544368,000000122427326,5,5,,5
313348,11-JAN-12,10-JAN-12,Emmanuel,,en,70.27.97.170,sandrajj@sympatico.ca,14560126,000000122457953,4,4,,5
313349,11-JAN-12,10-JAN-12,Edwin,,en,70.26.25.253,lynne.lawrie@sympatico.ca,14556482,000000122464701,5,5,,4
313350,11-JAN-12,07-JAN-12,Mohd,,en,142.245.193.10,indra.rampersaud027@sympatico.ca,14522107,000000122398891,4,4,nothing,5
313351,11-JAN-12,10-JAN-12,Lohith,,en,184.148.205.244,demper@sympatico.ca,14551290,000000122453969,4,4,always easier to deal with someone from this side continent although this was reasonably easy.,5
313352,11-JAN-12,10-JAN-12,Youssef,,fr,67.70.132.30,r.n.forgues@sympatico.ca,14559098,000000122476304,5,5,,5
313353,11-JAN-12,10-JAN-12,Miguel,,en,184.148.134.50,franshel@sympatico.ca,14552508,000000122465255,5,5,,5
313354,11-JAN-12,08-JAN-12,Med nejib,,fr,67.68.205.114,louisebonneville@bell.net,14532536,000000122411456,4,4,"tout était correct pour le service donné
avec courtoisie",5
313355,11-JAN-12,08-JAN-12,Romeo,,en,67.68.40.66,athomas000@sympatico.ca,14528477,000000122418850,5,5,"The automated system is very long and frustrating.  It felt like it took a very long time to go through all the prompts in order to get a live body.  Personally, I found it very impersonal; if I were not an English speaker or familiar with telephone prompting I would have hung up! I hope it is something that your customer service will consider.  However, Romeo's customer service was excellent!",4
313356,11-JAN-12,10-JAN-12,Ibtissem,,en,76.65.247.253,a.franc@sympatico.ca,14548242,000000122471041,4,3,"information given before.
I was call , toke long time to connect
to technical. Transfert to customer service hang-up",4
313357,11-JAN-12,10-JAN-12,Rashika,,en,216.171.104.58,crascher@sympatico.ca,14550804,000000122454415,5,4,operators voice was slightly muffled-possible mic too close to her mouth?,5
313358,11-JAN-12,10-JAN-12,Mike,,en,70.31.69.43,lacroix.marc@sympatico.ca,14555712,000000122470259,3,2,I was told that a certain price was the bes they could do .. And yet when I eventually got to the loyalty department I received a much better deal. I feel that as a customer that has never changed service in 20 yrs I should be given the best deal without having to make 4 different calls. The first person I called should have put me to the loyalty department to get the deal I eventually received.,2
313359,11-JAN-12,09-JAN-12,Robert,,en,76.68.7.97,johnstons2@sympatico.ca,14541626,000000122434617,5,4,I requested a change to Fibe 6 internet service 11/04/11 and the Fibe 6 was installed but your billing remained at the previous rate for a HI SPEED internrt PKG- I should not have to call to have the charges amended,3
313360,11-JAN-12,10-JAN-12,Anne,,en,50.101.56.74,karenho@sympatico.ca,14555230,000000122463790,5,3,You have good staff but the gut issue remains: my network speed still up and down from over 6 Mb/s to 0.76 Mb/s and most of the time around 1.2 Mb/s even I replaced the modem.,5
313361,11-JAN-12,10-JAN-12,Akrem,,fr,184.145.216.168,mj_marcoux@sympatico.ca,14557610,000000122456852,3,1,"mon réseau est nul.  Depuis 5 semaines, j'ai de la difficulté à ouvrir une page internet, imaginez le reste.",2
313362,11-JAN-12,10-JAN-12,Kevin,,en,69.158.174.176,rj.kelly@sympatico.ca,14559546,000000122477789,5,5,N/A,4
313363,11-JAN-12,10-JAN-12,Meriem,,fr,70.52.113.89,m.a.lacoste@sympatico.ca,14556505,000000122467223,4,5,,5
313364,11-JAN-12,10-JAN-12,Chenrup,,fr,174.92.89.137,mjlam@sympatico.ca,14557624,000000122465462,4,4,The wait to speak to a rep was far too long-approx. 20 min,3
313365,11-JAN-12,10-JAN-12,Chantal,,en,216.234.34.29,rachellegreen@sympatico.ca,14559138,000000122474350,4,5,,5
313366,11-JAN-12,10-JAN-12,Sowmya,,en,70.30.135.175,don.charlesworth@sympatico.ca,14551594,000000122457817,4,4,,4
313367,11-JAN-12,10-JAN-12,Mohamed,,fr,216.113.56.194,lms.inc@sympatico.ca,14556178,000000122470976,1,1,être plus compétent et comprendre le françcais,1
313368,11-JAN-12,10-JAN-12,Hassiba,,fr,184.145.190.10,a.cinq-mars@sympatico.ca,14548234,000000122462643,5,5,,5
313369,11-JAN-12,09-JAN-12,Jose,,en,174.94.2.6,joey.schooley@sympatico.ca,14541538,000000122451930,1,1,"I am completely miffed that the time spent (1hr+) trying yo get my email  flowing produced no results and changing my password ..ditto. The technician I dealt with was inexperienced,  placing me on hold countless times. I have a new MacBook PRO.",1
313370,11-JAN-12,16-DEC-11,Chandler,,en,74.14.37.100,rmwright@bell.net,14276916,000000121941216,4,1,"The issue was ""resolved"" over the phone with a credit to my account.  My bill for this month is charging me again for a balance owing which I believe was the credit given to me last month.  The customer service representative was great -the billing is questionable.",2
313371,11-JAN-12,10-JAN-12,Lor,,en,76.67.104.180,mbspencer@sympatico.ca,14557168,000000122463318,5,5,,4
313372,11-JAN-12,10-JAN-12,Gopinath,,en,65.95.186.47,dolphins21@bell.net,14551570,000000122471531,5,5,,5
313373,11-JAN-12,10-JAN-12,Lisa,,en,199.243.248.170,willatts@bell.net,14561962,000000122460690,5,5,"made the services free haha.
",5
313374,11-JAN-12,10-JAN-12,Hugo,,en,76.64.13.210,caramba@sympatico.ca,14550058,000000122471865,5,5,Provide better instructions (written) for customers struggling with the new technology.,5
313375,11-JAN-12,10-JAN-12,Irving,,en,184.145.4.179,djripley1@sympatico.ca,14551492,000000122472618,5,4,Felt quite reassured by the tech support and I have implemented his solution recommendations.,5
313376,11-JAN-12,10-JAN-12,Reina,,en,74.15.61.155,elizabethkwan@sympatico.ca,14551960,000000122472412,5,4,Nothing. Reina was very professional and competent.  I liked that she explained clearly what she was doing when she was given remote access to my computer. Good people skills.,5
313872,10-JAN-12,12-DEC-11,Leslie,,en,174.95.200.131,walter.posiewko@sympatico.ca,14229838,000000121834102,1,1,Customers that have technical difficulty need tech support that can speak English and transfer you to someone take can actually help I wasted 4 HOURS on a problem that should have take  10 minutes!,1
313873,10-JAN-12,09-JAN-12,Marwa,,fr,76.67.191.191,bergerie.pgk@bell.net,14537138,000000122425208,5,5,,5
313874,10-JAN-12,04-JAN-12,Kranthi,,en,67.71.124.50,griffithsx6@sympatico.ca,14478654,000000122333501,1,1,My xwife has been trying to gain access to my account. I hope / trust that you are refusing to talk to her.  I placed a password on my account to prevent just such a thing,4
313875,10-JAN-12,04-JAN-12,Werner,,en,70.49.133.220,jessies.mom@sympatico.ca,14479990,000000122334528,4,3,give me a more definite time of service call,2
313876,10-JAN-12,09-JAN-12,Jamie,,en,76.69.106.144,the_4_groves@sympatico.ca,14546986,000000122449584,5,5,"Keeping in mind that I didn't ask, it would have been nice to know what caused the problem in the first place.",5
313877,10-JAN-12,09-JAN-12,Franssesca,,en,70.27.2.108,stimmell@sympatico.ca,14546684,000000122448527,5,5,"Not having to wait for a huge six hour period for someone to correct what another technician undid! But happy we are back online, and this time, an exemplary performance! Thanks!",3
313878,10-JAN-12,09-JAN-12,Hridesh,,en,50.101.167.58,ohhenry1@sympatico.ca,14544544,000000122431743,4,4,figure out a way for this not to happen again,4
313879,10-JAN-12,09-JAN-12,Mario,,en,65.92.134.103,paul.primavesi@sympatico.ca,14544734,000000122436480,4,4,"The service agent was good.  However, overall internet service has been spotty (frequent connection drops).  I hope it was resolved permanently this time.",3
313880,10-JAN-12,08-JAN-12,Luis,,en,70.31.10.178,john.saso062@sympatico.ca,14531696,000000122418748,5,5,It took a long time to download the bell security system - well over 1 hour,5
313881,10-JAN-12,09-JAN-12,Brett,,en,174.91.93.138,pjoe@sympatico.ca,14545004,000000122434846,3,3,"In 2009 we signed a contract for $69 for speed of 10MB. I called Bell to asked why we were charged for $69 per month when your website shows the most expensive plan for $45.  The first customer care rep could not give me a good explanation and after 45 minutes I asked to speak to someone else.  We were transfered and the next person said he was in Technical help and he agreed with us the speed in my area was only 6MB after Bell changed to fiber optic and he thinks it will be another year or so before Bell will up grade my area to 10MB. He told us to call Bell back and speek to Customer Service, as he is in Tech support and could not help us with our plan.  We call back, the first person transferred us to another person, this last service rep understood our complaint and agreed to change our rate to the amount listed on Bell's web site but he said it was not Bell's responsibility to lower the price of the plan.  I find that statement very irresponsible! If we have a contract signed for certain service and Bell is no longer providing that service to me in my area, Bell should change the rate to reflect the change of services.  I was cheated for months by Bell, not providing the speed I was contracted but continued to charge me $69 per month.  I asked for a credit and this rep offered my 1 months free service.  I insisted Bell should give me back 3 months credit, he then gave me 2 months free services.  
All together I had to spend 3 hours on the phone and talked to 4 people to get my rate changed back to your posted rate on your web and the worst part was being told by your rep that it is not Bell's responsibility to reduce the rate.
I think Bell should give me back all the credit for all the months that we were over charged! Not just 2 months'credit!",2
313882,10-JAN-12,09-JAN-12,Gopi Rathinam,,en,184.146.162.98,johndion@bell.net,14541598,000000122424333,5,5,The Wait time could be shorter.,5
313883,10-JAN-12,09-JAN-12,Ashley,,en,174.88.152.205,stanchin@bell.net,14546600,000000122428419,5,5,Nothing I can think of.,5
313884,10-JAN-12,09-JAN-12,Ilona,,en,76.64.39.202,cgrieco@sympatico.ca,14537856,000000122427769,1,1,"Unfortunately once again the Bell rep did not understand the Macbook pro of the new super high speed modem and couldn't solve the problem of the hook-up. She did send out a technician, but did not give him the proper modem replacement.  He at least stayed with it and got some of the problem solved and it was suggested I call MAC/Apple to solve the rest of the problem. 
Again unfortunately, or fortunately I solved the e-mail problem myself.

",3
313885,10-JAN-12,08-JAN-12,Vaishnavy,,en,76.65.27.165,fiorella.declercq@sympatico.ca,14530354,000000122414809,2,2,Lack of English knowlegde from call centre,1
313886,10-JAN-12,09-JAN-12,Luis,,en,174.94.93.6,alessandra.d@sympatico.ca,14536378,000000122428802,4,2,"Although they are helpful, my internet problem still is not resolved.",4
313887,10-JAN-12,07-JAN-12,Sergio,,en,50.101.56.114,ladydove@sympatico.ca,14523384,000000122407425,4,5,It was a bit difficult to understand his accent.,5
313888,10-JAN-12,09-JAN-12,Edgardo,,fr,67.68.181.73,gcayouette01@sympatico.ca,14539928,000000122429048,5,4,"Svp indiquer sur la page bell  qu,il  se peut qu,il s,agit d,un bris de connection et, qu,on peut retablirl la connectiion en appuyant sur next . Javais peur de mavancer car le message me disait que javais acheter un service.",5
313889,10-JAN-12,09-JAN-12,Ronald,,en,70.53.102.10,goldenrules@sympatico.ca,14540208,000000122451760,4,4,,4
313890,10-JAN-12,22-DEC-11,Aidin,,en,69.159.75.84,mcleangm@sympatico.ca,14332774,000000122063104,5,5,"had my call transferred quicker to the loyalty department as per my initial request rather than making me speak to 5 people to get my concerns addressed, and that on first contact with customer service there is a great reluctance to transfer a call to the loyalty department.",5
313891,10-JAN-12,01-JAN-12,Noureddine,,fr,70.53.222.171,claire.caouette@sympatico.ca,14439410,000000122253256,5,5,,5
313892,10-JAN-12,09-JAN-12,Brenda,,en,65.93.166.122,anew186@sympatico.ca,14536608,000000122451601,5,4,,5
313893,10-JAN-12,26-DEC-11,Mike,,fr,67.68.182.201,jacquelind@sympatico.ca,14365938,000000122130120,5,5,,5
313894,10-JAN-12,09-JAN-12,Anup,,en,174.95.107.195,charlenemendes@sympatico.ca,14537906,000000122452190,2,4,"I did not have to stay on the phone line for 80 minutes while the diagnostic tests on my modem and phone line were being performed. I found this a waste of time and had to resort to calling the 1-800 # from my cell phone. Also, since the line work was completed, by phone line is now fuzzy.",2
313895,09-JAN-12,08-JAN-12,Joe,,en,65.92.153.70,dennisandcamille@sympatico.ca,14529752,000000122423129,5,5,,5
313896,09-JAN-12,04-JAN-12,Carlos,,en,207.134.102.142,emfakouri@sympatico.ca,14477372,000000122330145,1,1,Solve the problem,2
313897,09-JAN-12,08-JAN-12,Mohd,,en,206.53.144.160,rharris004@sympatico.ca,14534155,000000122421359,4,4,"I would have liked to know. 
What caused the problem.",5
313898,09-JAN-12,07-JAN-12,Jay,,en,70.26.144.175,boucanic@sympatico.ca,14519486,000000122400196,5,4,better english spoken,4
314410,09-JAN-12,08-JAN-12,Florence,,en,184.145.111.228,ga.shabaga@sympatico.ca,14530506,000000122415195,5,4,Nothing worth mentioning.,5
314411,09-JAN-12,08-JAN-12,Abid,,en,184.147.210.41,audreybwrigley@bell.net,14528488,000000122416319,5,4,I had the help of my daughter,4
314412,09-JAN-12,06-JAN-12,Alyssa,,en,174.88.35.250,jhsmartin@sympatico.ca,14510292,000000122380776,5,5,,5
314413,09-JAN-12,03-JAN-12,Manoranjith,,en,69.158.162.17,francescagagliardi_22@sympatico.ca,14462038,000000122301671,4,,"The serv tech was most helpful and in-
formative.  Will obtain better wireless
mode and see if better.  Frequency very low and most times Internet Expl. not 
available.I feel that I am paying $
per month for nothing and will see
what Bell B. O. can do for me....
Service otherwise good....
Thank you for assistance.",5
314414,09-JAN-12,05-JAN-12,Mohammed,,en,76.67.26.184,sharbob@sympatico.ca,14501668,000000122356532,5,4,I really can't think of anything.  Your reps realized that I am 'net illiterate' and they were extremely understanding and helpful. The reference to 'reps' - plural - is because new problems developed.,5
314415,09-JAN-12,31-DEC-11,Emmanuelle,,en,64.229.81.88,loudargis@sympatico.ca,14435320,000000122243726,5,5,,5
314416,09-JAN-12,08-JAN-12,Vikram Aditya,,en,184.147.203.121,fmvail@sympatico.ca,14530372,000000122411819,2,1,Listened to customer as I had said there was something wrong with modem from outset and it now cost me 60.00 to have my computer looked to find nothing wrong!!!!I am actually looking at switching to Rogers very soon.,2
314417,09-JAN-12,08-JAN-12,Roxanne,,en,65.92.173.152,rogerstacey@sympatico.ca,14534342,000000122411384,4,4,,4
314418,09-JAN-12,06-JAN-12,Hassen,,fr,209.226.177.91,gigervais@sympatico.ca,14508704,000000122388347,2,1,Résoudre mon problème qui a pu être résolu par un autre technicien 3 jours plus tard.,3
314419,09-JAN-12,04-JAN-12,Juan Carlos,,en,174.91.60.21,tsbusch@sympatico.ca,14487836,000000122335314,5,5,,5
314420,09-JAN-12,08-JAN-12,Edward,,en,70.30.9.32,rgt1@sympatico.ca,14534148,000000122420795,4,4,,4
314421,09-JAN-12,08-JAN-12,Mohammed,,en,184.144.147.38,g-c.wetmore@sympatico.ca,14530468,000000122413523,5,5,,5
314422,09-JAN-12,08-JAN-12,Sam,,en,70.52.202.167,michelle.richards@sympatico.ca,14533178,000000122421558,5,5,Nothing to state at this time. ,4
314423,09-JAN-12,28-DEC-11,Ousmane,,fr,76.70.60.186,denelecinc@sympatico.ca,14390612,000000122177029,5,5,rien,5
314424,09-JAN-12,08-JAN-12,Cristobal,,en,184.145.93.2,gabek@sympatico.ca,14530510,000000122410839,4,4,,4
314425,09-JAN-12,06-JAN-12,Felix,,en,70.27.71.237,craig.pritchard@sympatico.ca,14506642,000000122371833,4,4,nothing,4
314426,09-JAN-12,08-JAN-12,Preethi,,en,76.69.9.84,stoney2@sympatico.ca,14535030,000000122412406,4,3,"Preethi did as much as possible to rectify the speed I am receiving, unfortunately it is not what I was told I would receive and paying for.",3
314427,09-JAN-12,29-DEC-11,Farhana,,en,70.27.122.68,veronpeter@sympatico.ca,14417250,000000122195073,4,3,e-mail not installed completly,5
314428,09-JAN-12,08-JAN-12,Samia,,fr,174.89.79.137,clayre.desaulniers2@sympatico.ca,14529358,000000122412704,4,5,,5
314429,09-JAN-12,04-JAN-12,Juan Carlos,,en,74.14.56.247,rick.riediger@sympatico.ca,14485526,000000122334706,4,5,"The first person that I spoke to advised that he had to check some things and promised to call back which he never did. I called back and the next person resolved the problem, however I had to go through the entire procedure again, explaining what the problem was.",4
314430,09-JAN-12,08-JAN-12,Naveed,,en,70.29.130.95,medwalsh@sympatico.ca,14533050,000000122415501,5,5,,5
314431,09-JAN-12,08-JAN-12,Andy,,en,137.94.166.188,lford409@sympatico.ca,14532374,000000122415326,5,5,Nothing - wish I had called sooner!,5
314432,09-JAN-12,03-JAN-12,Houda,,fr,76.65.104.2,s.lutzer@bell.net,14470220,000000122293101,4,4,,4
314433,09-JAN-12,08-JAN-12,Claudia,,en,184.148.151.72,dbrussell@sympatico.ca,14529654,000000122416008,5,5,,5
314434,09-JAN-12,08-JAN-12,Elmer,,en,70.54.2.121,gramsay1@sympatico.ca,14530782,000000122421150,4,4,Everything was fine.,4
314435,09-JAN-12,06-JAN-12,Mustapha,,fr,174.92.171.182,dmorillas@sympatico.ca,14507410,000000122380278,5,5,pas faire l'erreur de facturation,5
314436,09-JAN-12,23-DEC-11,Fodie,,en,76.69.2.49,williamvaz@sympatico.ca,14348452,000000122091184,1,1,more informed customer service personal,1
314437,09-JAN-12,05-JAN-12,Nizar,,fr,70.55.93.28,cdrolet1@sympatico.ca,14491206,000000122350183,4,4,,4
314438,09-JAN-12,08-JAN-12,Elmer,,en,69.159.66.50,wvds13@sympatico.ca,14535734,000000122419758,5,5,,5
314439,10-JAN-12,09-JAN-12,Sarra,,fr,70.26.9.18,autra@sympatico.ca,14536890,000000122424938,1,1,être moins bavard. Écoutez ce que je demandais au lieu d'essayer de me vendre des services que je ne voulais pas. Je voulais un afficheur. J'aurais aimer savoir comment m'en servir.,
314440,10-JAN-12,09-JAN-12,Maxime,,fr,70.48.121.209,danvin@sympatico.ca,14538514,000000122431462,3,4,"Il y a toujours des problemes de facturation. l'entente avec la ""loyauté"" n,est jamais respecté et il faut que je rappelle aux 2 mois pour faire corriger",2
314441,10-JAN-12,08-JAN-12,Edgardo,,en,174.92.59.28,kerahs@sympatico.ca,14532054,000000122411851,1,1,"I was very disappointed with the so called help I received from all the representatives I spoke to during this call (I was transferred between reps. throughout my call)  At the end the issue was not resolved by any of the reps. and I was advised to call Apple to solve my issue-did I mention that the computer in question was not even a day old and I was calling about wireless internet issues and not the computer itself?  I am very disappointed with the service at Bell.  In the end, I resolved the issues myself by trial and error in about 5 mins. ",1
314442,10-JAN-12,10-JAN-12,Krutthiga,,en,184.151.63.131,amazing3rdplanet@sympatico.ca,14536512,000000122453022,1,1,"My Internet connection was gone when I got home from work, I called for technical assistance , was kept on the line trying different scenarios but when I was told to do a hard wire to my modem the person did not call me back in the 10 minutes he said he would.  I waited for 45 minutes and then called them back . He had taken another call so another person attempted to help me. I was on the line for another hour while I was told to do many things, none of which resolved my problem. In fact it was made worse because now my iPhone cannot access my wireless anymore either and I am writing this from my iPhone on plan time!!!",1
314443,10-JAN-12,09-JAN-12,Imen,,fr,76.66.205.52,robert.gauthier34@sympatico.ca,14545598,000000122428648,5,5,rien de mieux,5
314444,10-JAN-12,12-DEC-11,Samantha,,en,174.95.200.131,walter.posiewko@sympatico.ca,14229834,000000121845842,1,1,Poor language and commutation skills!,1
314445,10-JAN-12,09-JAN-12,Sujay,,en,76.64.212.49,srose1@sympatico.ca,14546570,000000122433917,5,4,no,4
314446,10-JAN-12,09-JAN-12,Eric,,en,70.29.71.25,jbachtik@sympatico.ca,14541076,000000122451521,4,5,,5
314447,10-JAN-12,09-JAN-12,Henry,,en,174.89.193.71,merada@sympatico.ca,14543684,000000122430274,5,5,Absolutely nothing. Call was answered promptly and Henry was couteous and able to resolve the issue effectively.,5
314923,10-JAN-12,09-JAN-12,Vijay,,en,70.30.32.180,m.tzamejc@sympatico.ca,14543026,000000122428779,3,2,"Had a difficult time hearing instructions (low voice, language)",
314924,10-JAN-12,08-JAN-12,Ibrahim,,fr,174.93.230.209,chantal.boulanger@bell.net,14529174,000000122416257,5,5,"Concernant mes appels de vendredi, 6 janvier: Je voulais configuer les paramètres de MES comptes de messagerie. Primordial puisque je suis travailleuse autonome et que j'utilise plusieurs adresses selon les clients pour lesquels je travaille. Il a fallu parler à 3 techniciens pour obtenir l'info. Le 3e était un senior. Les 2 premiers étaient vraiment débutants, trop débutants.",4
314925,10-JAN-12,09-JAN-12,Justin,,en,70.26.75.132,md_hossain@sympatico.ca,14543576,000000122432713,5,5,Notifying annual promotional offer to the customers by mail for more convenience. Offer might vary from customers to customers depending how long they have been with Bell. This will encourage old customers to stay with Bell in return of such incentives.,5
314926,10-JAN-12,09-JAN-12,Harathi,,en,184.147.128.2,jamestwhite@sympatico.ca,14540988,000000122425015,5,5,The Best cannot be easily improved on.,5
314927,10-JAN-12,09-JAN-12,David,,en,184.145.7.177,mrwright@bell.net,14544154,000000122427903,3,3,"I have to phone Bell every year to be given any promotional prices.  I feel this is a waste of both mine and Bell's time.  The price I am quoted should remain for more than a year.  Also, I have been given a reduction for an HD PVR rental, but your information still indicates free rental for 3 years if you have all your services with Bell, which I do.",3
314928,10-JAN-12,09-JAN-12,Bochra,,fr,184.148.218.246,josephetrita@sympatico.ca,14541701,000000122427653,5,4,rien tout est corect merci,5
314929,10-JAN-12,09-JAN-12,Tony,,en,64.229.37.202,bruce.lentz@sympatico.ca,14537470,000000122427720,5,4,AS A LONG TERM CUSTOMER I WAS DISAPPOINTED IN THE COST OF TEMPOARY SERVYICE SUSPENSION WHILE ON VACATION,4
314930,10-JAN-12,06-JAN-12,Steve,,en,69.158.21.248,fluidrive@sympatico.ca,14508208,000000122372222,5,5,"The change to using people with technical support in my same time zone is substantially more effective, ty.
",5
314931,10-JAN-12,08-JAN-12,Reginald,,en,70.48.160.132,gary.richardson3@sympatico.ca,14530556,000000122416543,5,4,nothing more,5
314932,10-JAN-12,09-JAN-12,Henda,,fr,69.159.47.252,mcarbonneau@sympatico.ca,14543544,000000122430967,5,5,Je suis satisfait du service rendu par Henda.  Merci.,5
314933,10-JAN-12,09-JAN-12,Djouaihia,,fr,65.95.72.244,anne-marie.mailhot@sympatico.ca,14536656,000000122428063,5,5,,5
314934,10-JAN-12,09-JAN-12,Tejaswvi,,en,67.71.7.241,h-gthompson@sympatico.ca,14540392,000000122449777,5,5,Being a little clearer with English language.,4
314935,10-JAN-12,09-JAN-12,Sana,,en,184.145.128.170,veronpeter@sympatico.ca,14547359,000000122433261,4,4,rep..with a better command of english language....i am senior with a hearing problem...rep..helped and was very patient ..,5
314936,10-JAN-12,04-JAN-12,Salvador,,en,209.226.141.78,go2on@sympatico.ca,14478522,000000122323450,2,1,"Bought lap top wanted to connect our desk top to this.
Spoke to bell rep .Dec 28/11 recommended modem for wireless service  suggested get modem. Delivered on Dec .30/11  To be activated on Jan 2 after 5:00 pm.Talked to tech Jan. 3&4 to try and get connected. said forgot to establish port for us.
We still had no luck spoke to reps again
said they would send tech to our house the next day.
Jan.5,12 received call first thing in morning from Bell rep. telling us we had no high speed in our area.
You would think someone would have known this from the onset. We spen 4or5 days on phone with your tech people and had no service during this time.",2
314937,10-JAN-12,09-JAN-12,Noureddine,,fr,184.145.219.101,belleau.irene@sympatico.ca,14537114,000000122450852,5,5,,5
314938,10-JAN-12,08-JAN-12,Hatem,,fr,67.68.208.133,benoitjoly@bell.net,14528692,000000122412858,1,3,"En bref, j'ai communiqué avec Bell pour une interruption de mon service. Lorsque le technicien m'a répondu, je lui ait mentionné qu'il devait vérifier s'il y avait une panne de service dabs mon secteur. Au lieu de cela, il a commencé à diagnostiquer un erreur dans la configuration des paramètres de mon ordi. Comment pouvais-je avoir modifié les paramètres lors d'une interruption subite ?? C'est alors qu'il m'a fait changer tous les paramètres de base sans évidemment aucun succès. Après 45 min de perte de temps, il m'a passé à son supérieur qui m'a confirmé, un peu mal à l'aise, une panne de secteur... Mais j'avais déjà perdu presqu'une heure au téléphone à niaiser avec un technicien incompétent... Comment se fait-il que le premier technicien n'a pas débuté par vérifier les pannes ??? Erreur de débutant. Je suis revenu avec Bell internet parce que mon fils vends des forfaits et aussi que vous êtes le seul fournisseur abordable sur ma rue. Est-ce que j'ai encore fait une erreur en choisissant Bell ?? Mon dossier est remplit d'expérience négative envers Bell, surtout au niveau de la facturation et du cell. Quand allez-vous définitivement corriger la situation ??",2
314939,10-JAN-12,09-JAN-12,Saber,,fr,76.71.198.203,jmorel@sympatico.ca,14541464,000000122438257,4,4,,4
314940,10-JAN-12,05-JAN-12,Stacey,,fr,209.91.130.214,nicole_lortie@sympatico.ca,14499280,000000122348876,1,1,Avoir des personnes qui aiment transiger avec le public- la dernière personne avec laquelle j'ai transigé fit discourtoise et même insultante.,1
314941,10-JAN-12,09-JAN-12,David,,en,70.27.125.154,kennedyjs@sympatico.ca,14542056,000000122429818,4,5,nothing at this time,4
314942,10-JAN-12,09-JAN-12,Robert,,en,174.89.192.236,david.fildes@sympatico.ca,14538578,000000122436857,3,3,"internet was not connectable, called SURF and they determined a bad modem.  Next day old modem worked again???",3
314943,10-JAN-12,05-JAN-12,Yves,,en,76.64.48.19,v_goodison@sympatico.ca,14503148,000000122341485,4,5,nothing @ the moment,5
314944,10-JAN-12,09-JAN-12,Maria,,en,207.164.192.58,jill.moore@sympatico.ca,14541352,000000122424537,4,5,On original call the information was mistaken therefore a follow up call was needed (this is what survey is requesting comments on - the follow up call on Jan. 9),4
314945,10-JAN-12,09-JAN-12,Joshua,,en,76.65.175.39,kbatel@sympatico.ca,14542000,000000122428267,4,4,,5
314946,10-JAN-12,09-JAN-12,William,,en,69.159.75.46,unique800@sympatico.ca,14547268,000000122451706,5,5,,4
314947,10-JAN-12,09-JAN-12,Souhaib,,fr,66.158.135.114,giboissonneau@sympatico.ca,14540088,000000122429598,5,5,BAISSER  LE  PRIX  DE LA MENSUALITÉ !,5
314948,10-JAN-12,08-JAN-12,Walid,,fr,184.144.145.186,jeandecuir@sympatico.ca,14531416,000000122414403,5,5,n/a,5
314949,09-JAN-12,05-JAN-12,Eric,,en,70.49.0.138,amackay519@sympatico.ca,14489484,000000122364714,4,4,nothing I can think of.,4
314950,09-JAN-12,08-JAN-12,Karingula,,en,70.31.224.25,jerzy.wiater@sympatico.ca,14531483,000000122418572,4,4,,4
314951,09-JAN-12,08-JAN-12,Jason,,fr,70.30.150.52,j.thomassin@sympatico.ca,14531254,000000122421699,4,2,"Le système ne fonctionne pas
notamment au niveeau de l'enregistrement
et de lecture d'émissions enregistrées et encore ce matin et ceet après midi ne fonctionne pas toujours",
313377,10-JAN-12,09-JAN-12,David,,en,174.88.12.44,ardun@sympatico.ca,14536766,000000122426903,5,5,nil,5
313378,10-JAN-12,09-JAN-12,Teri,,en,65.92.215.218,rjedwards@sympatico.ca,14545534,000000122429185,4,4,not too much ...thanks,4
313379,10-JAN-12,08-JAN-12,Preethi,,en,70.49.97.194,la-galli@sympatico.ca,14532186,000000122415161,5,5,,5
313380,10-JAN-12,05-JAN-12,Alex,,en,65.94.102.245,john.keyes@sympatico.ca,14495876,000000122355842,5,5,not a thing,5
313381,11-JAN-12,09-JAN-12,John,,en,184.146.168.214,Ben_Hansen@bell.net,14535930,000000122448916,3,3,Appeared not to understand English that well,3
313382,11-JAN-12,07-JAN-12,Abid,,en,76.64.134.244,mparmar@sympatico.ca,14524748,000000122401611,,1,"All I heard was a lot of apologies, but todate I did not find out why the service was disconnected.  In the conversation, I was told that the service was disconnected because the pmt. was not made, yet I had paid the bill on Jan.2,2012.  I was not sent a note that service would be disconnected, so I was being transferred from one persone to another.  The time spent on the phone was absolutely ridiculous.  Was not impressed at all.  I felt very frustrated during the conversation as I was not getting anywhere.  Even the operators could not get through to different departments.  In fact I got the feeling that operators spent a lot of time apologizing and when I asked if someone can call me back, I was told that they accept incoming calls only.   ",2
313383,11-JAN-12,09-JAN-12,Myriam,,fr,70.52.98.144,fra.potvin@sympatico.ca,14539684,000000122434275,4,4,,5
313384,11-JAN-12,10-JAN-12,Oussema,,fr,70.51.35.146,francine.labreche@sympatico.ca,14539694,000000122452923,3,5,Rien du tout c'était parfait MERCI!!!!,4
313385,11-JAN-12,09-JAN-12,Ahmed,,fr,70.48.110.150,yves.sanche-2@bell.net,14547739,000000122438315,4,4,rien a reprocher ...on s'est bien entendue...personne tres polie et gentille qui m'a servi (ce n'est pas toujours le cas)...mercie,5
313386,11-JAN-12,10-JAN-12,Denise,,en,65.92.33.107,elsie.usitalo@sympatico.ca,14551976,000000122453798,5,5,"This was thebest serviceI have ever had and the shortest wait,the lady was from Ottawa spoke English well, and had the problem resolved in five minutes I told  her allthis ,and she was very patient,have been disappointed with Bell before because they have not  kept their word and sometimes i have been on the phone for two hours waiting to resolve  something this time it was  excellent and  I thank you  very much, we have   been   with Bell  forever  and until  a few  years ago we never had a  problem hope this  good  service continues to improve",4
313387,11-JAN-12,10-JAN-12,Elyes,,fr,70.50.164.208,martialv@sympatico.ca,14557000,000000122474262,5,5,,5
313388,11-JAN-12,10-JAN-12,Tony,,en,76.69.86.157,r2ro@sympatico.ca,14559112,000000122478120,5,5,,5
313389,11-JAN-12,10-JAN-12,Claudia,,en,70.48.106.65,chickenwoman@sympatico.ca,14550414,000000122463170,3,4,The operator should have more patience with people who don't work with computers everyday!,4
313390,11-JAN-12,10-JAN-12,Nathan,,en,184.146.166.182,minnekus@sympatico.ca,14557576,000000122464446,1,2,"Listen better, get the details right. ",1
313391,11-JAN-12,10-JAN-12,Ibtissem,,fr,76.64.254.109,georgettemercier@sympatico.ca,14552780,000000122453186,2,2,"L'appel a eu lieu à 6h00 et non à 7h00 et on m'a dit que le technicien me rappellerait vers 7h00 pour vérifier le problème et cet appel n'est jamais venu, j'ai dû rappeler vers 8h30",3
313392,11-JAN-12,10-JAN-12,Elsy,,en,70.50.54.99,ramiller@sympatico.ca,14559190,000000122473772,5,5,Came in person and operated my key board,5
313393,11-JAN-12,10-JAN-12,Manel,,fr,76.64.254.109,georgettemercier@sympatico.ca,14552782,000000122453657,5,5,Il a été excellent...,5
313394,11-JAN-12,11-JAN-12,Roy,,en,74.15.242.80,ginnymcwilliams@sympatico.ca,14552906,000000122479649,4,4,speed up the response time,3
313395,11-JAN-12,05-JAN-12,Raouf,,fr,70.26.241.89,rbazinet01@sympatico.ca,14500461,000000122353256,5,5,,4
313396,11-JAN-12,10-JAN-12,Jason,,en,184.144.34.36,benezmkt@sympatico.ca,14549408,000000122459782,5,5,,4
313397,11-JAN-12,10-JAN-12,Claudia,,en,174.89.129.3,lalonde.ray.joan@sympatico.ca,14555756,000000122465975,5,5,,3
313398,11-JAN-12,10-JAN-12,Tabatha,,en,24.150.8.90,jbessner@sympatico.ca,14554190,000000122453400,5,5,Having not made the mistake in the first place so I wouldn't have to have called. ,4
313399,11-JAN-12,10-JAN-12,Jose,,en,74.15.59.59,collins-robt@sympatico.ca,14550686,000000122455818,4,4,,3
313400,11-JAN-12,10-JAN-12,Tom,,en,69.159.21.152,bridgegame@sympatico.ca,14549828,000000122458500,5,5,none,5
313401,11-JAN-12,10-JAN-12,Ever,,en,74.15.81.9,nettletoncm@sympatico.ca,14558072,000000122454249,5,5,Nothing,4
313402,11-JAN-12,10-JAN-12,Mohamed Sabry,,fr,184.144.136.54,lionr@sympatico.ca,14556076,000000122457261,1,1,,1
313403,11-JAN-12,10-JAN-12,David,,en,184.147.52.168,psturm@bell.net,14559026,000000122470272,4,4,Told me in the first call how long the process of fixing my problem would take.,3
313404,11-JAN-12,10-JAN-12,Helenpearl,,en,70.24.26.113,eniod64@sympatico.ca,14552018,000000122462607,4,4,,5
313405,11-JAN-12,10-JAN-12,Edwin,,en,74.198.165.78,ohokay@sympatico.ca,14558284,000000122459333,5,5,"It was great, no problems or suggestions.",5
313406,11-JAN-12,10-JAN-12,Khaled,,fr,64.18.173.252,benoit141@sympatico.ca,14549420,000000122456364,5,5,"rien
",5
313407,11-JAN-12,10-JAN-12,Nelly,,en,174.91.72.103,rtufts@sympatico.ca,14559854,000000122467650,4,4,,5
313408,11-JAN-12,10-JAN-12,Estephania,,en,50.100.71.65,plotkins@sympatico.ca,14558940,000000122455701,5,5,"Not applicable.  See answer to question
1.",5
313409,11-JAN-12,10-JAN-12,Tracey D,,en,50.100.71.65,plotkins@sympatico.ca,14558942,000000122456109,5,5,,5
313410,11-JAN-12,10-JAN-12,Med nejib,,fr,76.71.168.130,michelle.thibault@sympatico.ca,14557462,000000122465258,,1,Avertir de la panne gènérale du secteur 418 527,2
313411,11-JAN-12,10-JAN-12,Eya,,fr,76.71.168.130,michelle.thibault@sympatico.ca,14557460,000000122466382,3,1,Arréter l'envoi du nouveau modem ,2
313412,11-JAN-12,10-JAN-12,Stephanie,,en,64.231.197.135,brianwmarto@bell.net,14549826,000000122461299,5,4,nothing to be honest ,5
313413,11-JAN-12,10-JAN-12,Michael,,en,64.69.195.250,harold.moore@sympatico.ca,14553330,000000122458086,2,1,Consistency in the information provided.  I sometimes feel you could call three times and get three different answers to the same question.,1
313414,11-JAN-12,10-JAN-12,Gunson,,fr,76.71.168.86,joanne.robitaille@sympatico.ca,14554738,000000122465445,4,5,,4
313415,11-JAN-12,10-JAN-12,Jose,,en,184.147.118.213,rmichael@sympatico.ca,14559584,000000122462158,5,5,,5
313416,11-JAN-12,10-JAN-12,Basker,,en,76.70.115.229,pgpetrov@sympatico.ca,14558792,000000122458117,,,apparently 16 fbre is too fast for my area,3
313417,11-JAN-12,10-JAN-12,Garry,,en,174.88.171.10,fmsears@sympatico.ca,14552388,000000122464867,5,5,"GARRY YOUR REPRESENTATIVE DID A FIRST RATE JOB WITH MY PROBLEM AND UNDERSTOOD MY PROBLEM THE FIRST TIME I EXPLAINED IT TO HIM, AND THEN HE RESOLVED THE PROBLEM.THE NEXT QUESTION NUMBER 4 MY ANSWER IS ONLY FOR THE INTERNET AND TELEVISION AREAS BUT NOT FOR THE PHONE SIDE OF YOUR BUSINESS.I MIGHT DROP MY PHONE SERVICE WITH BELL AFTER 50+ YEARS OF BEING A UPRIGHT CUSTOMER OF YOURS.",4
313899,10-JAN-12,02-JAN-12,Fourat,,fr,74.12.224.47,michelinesantini@bell.net,14452176,000000122271426,1,1,Ca pris 8 jours avant qu'un agent s'appercoive que Bell avait oublié d eme connecter à l'Internet.....,1
313900,11-JAN-12,10-JAN-12,Sondes,,fr,76.67.87.152,michelinesunderland@sympatico.ca,14557448,000000122461735,5,5,"C'est très bien comme ça. J'ai bien aimé voir travailler la thecnicienne sur mon ordi et en même temps j'ai apris certaines choses.
Une jeune fille très patiente et gentille m'a répondue. Merci ",5
313901,11-JAN-12,10-JAN-12,Mohd,,en,70.52.173.198,timsargeant@sympatico.ca,14561424,000000122467445,5,5,,4
313902,11-JAN-12,09-JAN-12,Krutthiga,,en,174.89.194.202,digger40@bell.net,14538860,000000122450856,4,4,,5
313903,11-JAN-12,10-JAN-12,Porushotham,,en,74.14.94.138,ghlw@sympatico.ca,14552832,000000122464436,5,5,,4
313904,11-JAN-12,10-JAN-12,Dana,,en,184.146.3.87,madonia@sympatico.ca,14556616,000000122466960,5,5,nothing,5
313905,11-JAN-12,10-JAN-12,Nicole,,en,76.68.45.58,ken.brown3@sympatico.ca,14555364,000000122470169,5,5,theres nothing you can do i was treated very well ,5
313906,11-JAN-12,10-JAN-12,Diana,,en,174.92.59.135,dbialy@sympatico.ca,14551192,000000122456182,5,5,,4
313907,11-JAN-12,09-JAN-12,Myriam,,fr,70.48.99.29,johntann1@sympatico.ca,14541628,000000122447900,5,5,"Absolument rien. Myriam a pris soin de résoudre tous mes problèmes techniques. Elle mérite un Gros BRAVO pour son professionnalisme, sa haute compétence et son entregent...",5
313908,11-JAN-12,09-JAN-12,Abdulkarim,,en,184.146.144.34,sburgen@sympatico.ca,14546114,000000122448533,5,4,The call was extremly well handled. The person was able to identify the probelme and book an appointment.,5
313909,11-JAN-12,10-JAN-12,Mariem,,fr,76.68.202.46,bouf1243@sympatico.ca,14549732,000000122454994,5,5,corriger mon probleme a l'appel précédent,4
313910,11-JAN-12,10-JAN-12,Hari,,en,70.30.63.235,noelsmith@sympatico.ca,14558186,000000122464851,5,5,Hire Canadian. The reception to India was clear for a change. I could hear and understand the technician for a change. There was no background chatter for a change.He did the job well.,4
313911,11-JAN-12,10-JAN-12,Ali,,fr,67.68.205.181,afri.roger.be@sympatico.ca,14548424,000000122468415,5,5,"Ceci constituait mon 5 è appel sur le même sujet.  Si les appels précédents avaient été traités comme celui d'hier, cela aurait été des plus adéquats et formidables.   Merci encore à l'Agent de Bell qui a traité mon dossier hier avec tact et engegement pour me servir correctement.",4
313912,11-JAN-12,10-JAN-12,Brett,,en,64.229.139.176,jk.wong@sympatico.ca,14554616,000000122457471,4,5,,4
313913,11-JAN-12,10-JAN-12,Ali,,fr,67.68.205.181,afri.roger.be@sympatico.ca,14548422,000000122468521,5,5,"Merci encore à l'Agent qui m'a répondu hier et mis à jour avec dynamiseme, patience et engagement.   Si nous étions toujours servis de cette façon à BELL Canada , nous serions plus satisfaits !  Merci beaucoup de l'Attention portée à nos commentaires.",4
313914,11-JAN-12,10-JAN-12,Khaled,,fr,76.68.181.116,marietrepanie_rmct@sympatico.ca,14556882,000000122462746,2,2,Votre conseiller ne possédait pas les outils pour répondre à ma demande de vérification du routeur.,3
313915,11-JAN-12,10-JAN-12,Mohan,,en,70.29.67.11,walter.ciliberti@sympatico.ca,14561852,000000122471826,5,5,,5
313916,11-JAN-12,10-JAN-12,Aymen,,fr,174.93.243.244,ylabrecque_6@sympatico.ca,14562142,000000122476225,3,1,"J'ai ENCORE LE MÊME PROBLÈME! 

Je ne veux pas mettre la faute sur la personne qui a été très correct au téléphone.  C'est votre SYSTÈME que je ne peux plus vivre!",2
313917,11-JAN-12,10-JAN-12,Alexander,,en,70.24.154.97,imorton@sympatico.ca,14553740,000000122457712,5,5,,5
313918,11-JAN-12,10-JAN-12,Duncan,,en,76.64.148.237,1parker@sympatico.ca,14547852,000000122479171,4,5,nothing,5
313919,11-JAN-12,10-JAN-12,Anne,,en,64.231.48.52,joanneislip@sympatico.ca,14554746,000000122455760,5,5,,5
313920,11-JAN-12,10-JAN-12,Arcadius,,fr,74.15.115.225,nicole.paquette@sympatico.ca,14558126,000000122469549,3,4,"J'a parlé hier avec 2 représentants de Bell Mobilité. Malheureusement je n'ai pas compris leur nom quand ils se sont identifiés une première fois et n'ai pas pris le temps de re-demander leur nom.
Avec le premier technicien la ligne s'est coupée quand il m'a dit qu'il transférait mon appel. Personne ne m'a re-téléphoné, j'ai dû refaire un appel moi-même et recommencer toute l'histoire. Est-ce accidentel? Est-ce une manoeuvre quand on ne peut plus répondre à une question? J'ai connu une même situation, il y a quelque temps, en téléphonant pour un problème avec Télé Fibe ...

Le problème, pour le moment semble réglé et j'espère que c'est définitif.

Je souligne que les deux intervenants ont été très polis.

Merci de demander des commentaires, même si je ne prends pas toujours le temps de répondre. Pour moi le service à la clientèle est très important quand je fais affaire avec une compagnie.

Nicole Paquette",4
313921,11-JAN-12,10-JAN-12,Gabriela,,en,69.158.67.113,milesandmare@bell.net,14557548,000000122468337,5,5,"Everything was great and there was nothing which could have been done better.

MaryAnne",5
313922,11-JAN-12,10-JAN-12,Heni,,en,76.65.247.253,a.franc@sympatico.ca,14548244,000000122472510,5,5,"I order essentiel plus because , 2meg was the only one i could have. tech toll me that 960 kb was OK, to me up to 2meg is not half that speed. I need something in 3 to 5 meg speed. St-eustache is getting wire with fibe. will this be available soon. I was given price for internet pvr 3 receivers and phone line for about half the price i am paying with bell. I would like to stay with Bell... ",5
313923,11-JAN-12,10-JAN-12,Milo,,en,174.95.169.89,dcslim@sympatico.ca,14551218,000000122455326,5,5,"I had bad Bell service a decade ago when work was not done and what was done was not executed properly.
But this time, it is good.  The man is very helpful, and explained his action.  Thanks to the helpers both on the phone-line and on site.",5
313924,11-JAN-12,10-JAN-12,Abdulkarim,,fr,70.24.198.150,cbelang@sympatico.ca,14550212,000000122471348,5,5,,5
313925,11-JAN-12,10-JAN-12,Arbi,,fr,76.71.169.19,andr.racine@sympatico.ca,14548752,000000122466312,4,4,"Ayant brusquement perdu ma connexion pendant que je travaillais sur Internet, j'ai aussi perdu une heure de mon temps avant qu'on me dise qu'il fallait modifier mon mot de passe, alors que je n'avais fait aucun changement. Je n'aime pas tellement faire les frais de vos erreurs de maintenance.",4
313926,10-JAN-12,09-JAN-12,Asly,,en,69.158.67.133,rick.larin@sympatico.ca,14545490,000000122426742,1,4,"I had to make three calls to finally get someone out.  I was put off, put on hold for over 45 minutes, given two due dates that were missed and was told a self install kit was on the way.  I had to threaten to launch an executive complaint.  The tech was great, your call center people are horrendous to deal with.  One of the worst 'appointment' experiences I have ever had.  Your service is deplorable.!!",1
313927,10-JAN-12,08-JAN-12,Med Amine,,fr,67.71.181.110,gilles.robidoux@sympatico.ca,14530680,000000122411585,2,5,Améliorer les procédures de testing à distance,4
314448,10-JAN-12,09-JAN-12,Ben Mahmoud,,fr,69.157.128.201,gillesdupere124@sympatico.ca,14540108,000000122431888,1,1,Difficulté a le comprendre et il m'a fermé la ligne au nez.,1
314449,10-JAN-12,09-JAN-12,Kevin,,en,74.14.2.27,gailbrown55@sympatico.ca,14539862,000000122437854,4,5,I am still hesitant whether or not I can have high speed (DSL) in this area...have been told before and then it turns out I can't! I will see next Monday. Had to wait 30 minutes for a rep..seems a wee bit long. Kevin was great!,4
314450,10-JAN-12,09-JAN-12,Jamie,,en,70.48.217.244,jmires@sympatico.ca,14541452,000000122451386,5,5,Very pleased with the pleasant gentleman who helped us (I believe his name was Jamie). He relieved my fear from a Fraud call I had re my computer ready to crash.  You could have done nothing more for us.,5
314451,10-JAN-12,09-JAN-12,Nadia,,fr,69.156.203.122,remip@sympatico.ca,14545414,000000122436975,4,4,un délai d'attente moins long,5
314452,10-JAN-12,09-JAN-12,Sana,,fr,174.88.247.221,laganiere@sympatico.ca,14542360,000000122437945,4,5,,5
314453,10-JAN-12,09-JAN-12,Gregorio,,en,184.144.8.138,larrm@sympatico.ca,14542402,000000122424658,3,1,fixed the issue or explained why downloads are slow 35-70 kb,
314454,10-JAN-12,09-JAN-12,John,,en,69.158.19.51,juxta@sympatico.ca,14541874,000000122438151,1,1,"Been accountable; solved the issue. Over 10 CSR passed the file without resolving by saying it was ""an internet issue"" a ""home phone issue"" a ""mobility issue"" and around and around and around it went, without anybody taking responsibility for a resolution.",2
314455,10-JAN-12,09-JAN-12,Raj,,en,70.54.77.173,mariebarron@sympatico.ca,14543286,000000122436791,5,5,,5
314456,10-JAN-12,09-JAN-12,Oscar Ernesto,,en,64.228.91.49,happydan@bell.net,14540483,000000122431964,4,4,It is too bad that our Bell Canada issues have to be resolved in foreign countries. ,3
314457,10-JAN-12,09-JAN-12,William,,en,76.69.113.46,jload@sympatico.ca,14541422,000000122431161,1,1,I've spoken with several Bell reps and keep getting the runaround. I have a simple question and no one can answer. It is 'how do i access Netflix/Youtube on my HDTV'. I have been passed back and forth from Bell TV to Internet and still haven't got a solution. I would LOVE to speak to someone who can help me!,2
314458,10-JAN-12,09-JAN-12,Ibtissem,,fr,184.145.181.244,colettegosselin@sympatico.ca,14538252,000000122449903,5,5,,5
314459,10-JAN-12,09-JAN-12,Kevin,,en,74.14.0.185,sharpwink@sympatico.ca,14546294,000000122435502,3,3,I had to speak with 2 Bell reps about the same problem.  I had no internet service and the reps concluded that it was the Bell Tower that was down and not my computer system. I had no service from 7:30 am until approx. 10:00 pm. No one gave me an approximate timeline of when I would have the service again.  Perhaps no one knew?,4
314460,10-JAN-12,09-JAN-12,Mansouri,,fr,70.48.126.227,lyne61@sympatico.ca,14542966,000000122427730,5,5,Tout a été réglé par le technicien de façon professionnelle. merci!,5
314461,11-JAN-12,30-DEC-11,Earl,,en,108.162.169.73,martinchan@sympatico.ca,14426036,000000122233919,1,1,"Previously I contacted Bell several times to upgrade the speed of my DSL line so I can watch Netflix streaming movies. But the faster speed was never available in my area. First they promised June 2011, then September 2011, etc. So I had no choice but to cancel my Bell DSL & switch to faster cable internet with Teksavvy. I should have switched to Teksavvy much sooner because the internet speed is MUCH FASTER for Netflix streaming & less expensive then Bell DSL.

On October 28, 2011, I called Bell to cancel my DSL. With the 30 days notice required, my Bell DSL should have been de-activated approx. November 27, 2011. But Bell kept charging me for internet usage after November 27th. Someone at Bell forgot to de-activate my internet on November 27th. When I was transferred to a supervisor to discuss this issue, the supervisor said I MUST pay for all usage after the November 27th cancellation date?! Then abruptly hung up the phone before I could say anything else. 

So I called Bell back. After about an hour discussion with another staff member (not the rude Supervisor who hung up on me) Bell finally agreed that I should not have been charged for usage after the November 27th cancellation date BUT will only credit my current invoice for only $20.00, instead of the entire $42.82. So I had to pay $22.82 for internet usage I never used which Bell forgot to cancel after the November 27th cancellation date. 

I agreed to pay the $22.82 because I was sick & tired of waiting on hold & continually repeating my situation to various staff members who have difficulty with common courtesy & logical thinking, i.e. charging customers for a service that is cancelled?! I hope Bell uses my $22.82 to invest in training their staff in courtesy & education in logical thinking.

P.S. I am 99.99% sure Bell purposely does not de-activate the cancelled service after the 30 days notice to provide opportunities for usage charges the customer is unaware of. I know I am not the only person with this problem.

Martin Chan
b1ardb69
Acct# 157178491
martinchan@teksavvy.com",1
314462,11-JAN-12,10-JAN-12,Kevin,,en,70.27.42.71,liamhiggins@bell.net,14556004,000000122474596,4,1,"Mine is a strange problem inasmuch as i am trying to set an I-Pod touch to sync with Outlook on my PC to both send and receive e-mails. Neither Best Buy Geek Squad or Apple Canada had any idea what settings to apply. Bell rep did offer some suggestions, although they too failed to solve issue. FYI - I have several friends who have all had similar experience setting up I-Pod touch? ",5
314463,11-JAN-12,02-JAN-12,Aymen,,fr,76.65.101.198,robert_josee@bell.net,14454296,000000122272386,5,5,rien on a répondue a toute mes questions,5
314464,11-JAN-12,10-JAN-12,Meriam,,fr,184.145.152.53,guyruelland@sympatico.ca,14553226,000000122465393,4,5,,3
314465,11-JAN-12,09-JAN-12,Gloria,,en,70.31.75.206,nortonconklin@sympatico.ca,14544474,000000122449408,4,4,,5
314466,11-JAN-12,09-JAN-12,Mohamed Ali,,fr,65.94.163.221,yves_arpin@sympatico.ca,14547740,000000122447800,4,1,"selon le préposé, il s'agirait d'un trouble que Bell ne peut corriger: problème de navigation Internet!",5
314467,11-JAN-12,09-JAN-12,Manoranjith,,en,74.12.189.245,bogden58@bell.net,14537334,000000122449254,3,4,"Waiting time to talk to someone is too long. 
From services before this one - get rid of people that do not speek good English.  Lots of time wasted.
",4
314468,11-JAN-12,09-JAN-12,Akrem,,fr,65.94.163.221,yves_arpin@sympatico.ca,14547742,000000122425896,4,1,Courriels de nature injurieuses ne pouvant être gérés par Bell selon le préposé!,4
314469,11-JAN-12,07-JAN-12,Bob,,en,174.89.125.35,i.cook7@sympatico.ca,14522042,000000122399284,5,5,"Nothing really, I just needed a new cord/plug for my modem.",4
314470,11-JAN-12,11-JAN-12,Divya,,en,174.95.63.39,mel.001@sympatico.ca,14557262,000000122479408,5,5,Nothing,5
314952,09-JAN-12,08-JAN-12,Moemen Belleh,,fr,70.52.27.242,famille.marchal@sympatico.ca,14530272,000000122418135,,5,EViter de charger 75$ aux clients qui ont déjà rendu leur modem! Donc améliorer votre système interne de communication avec poste canada.,4
314953,09-JAN-12,05-JAN-12,Roy,,en,74.198.9.140,rsskwong@sympatico.ca,14501070,000000122351877,5,5,,5
314954,09-JAN-12,08-JAN-12,Bismiya,,en,174.92.68.109,fred.wharton@bell.net,14530442,000000122414660,4,4,,3
314955,09-JAN-12,03-JAN-12,Akrem,,fr,174.92.153.78,pitlise@bell.net,14469064,000000122299907,4,4,,5
314956,09-JAN-12,08-JAN-12,Diego,,en,174.91.195.22,john_bettymiller@sympatico.ca,14531698,000000122420657,4,4,,4
314957,09-JAN-12,02-JAN-12,Sana,,fr,69.159.108.61,slenolab@sympatico.ca,14455242,000000122272380,5,5,Rien de plus votre techniciene était impécable.,5
314958,09-JAN-12,08-JAN-12,Tracey D,,en,65.93.148.155,melissa.kelter@sympatico.ca,14533068,000000122412611,5,5,,5
314959,09-JAN-12,07-JAN-12,Jacqueline,,fr,70.30.229.183,harriet_lizotte@sympatico.ca,14521830,000000122393713,5,5,TOUT EST BIEN,5
314960,09-JAN-12,05-JAN-12,Porushotham,,en,70.54.104.188,nmoncham@sympatico.ca,14499370,000000122357131,5,4,,5
314961,10-JAN-12,09-JAN-12,Sahali,,fr,174.94.100.44,cici3@sympatico.ca,14538054,000000122434107,3,3,It was very difficult to understand his language.  It would have been much better if the person was a french Canadian.  The second I spoke too was much better. I preferred the second person I asked for help because his explinations were much clearer and easy to follow.  Can I ask for a French Canadian the next time I need help.,3
314962,10-JAN-12,09-JAN-12,Etienne,,en,142.108.199.205,joanne.leatch@sympatico.ca,14541474,000000122450719,5,5,It was a long wait to speak to the person. ,4
314963,10-JAN-12,09-JAN-12,Soumaya,,fr,184.148.250.31,pauline_marius@bell.net,14544758,000000122430724,5,5,Rien,5
314964,10-JAN-12,07-JAN-12,Karingula,,en,76.69.55.20,lkucharic@sympatico.ca,14523688,000000122396119,5,5,nothing...he was patient and took his time explaining everything to me...great experience..!!!!,5
314965,10-JAN-12,09-JAN-12,Daniella,,en,70.24.207.228,elaine.carl@sympatico.ca,14539268,000000122450914,1,1,"The person serving me, I believe her name was Danielle, put me on hold at one point and the line cut after about a 1/2 hour and she never called back.  Nothing was resolved, there is still difficulty in connecting to the internet for the PS3, IPAD and Sirius Radio.  I am very dissappointed, especially given the fact that I have satelite, phone, 3 mobile phones, and internet with Bell... I would like this to be resolved as soon as possible.",1
314966,10-JAN-12,09-JAN-12,Dawood,,en,70.26.11.61,kotsh@sympatico.ca,14542228,000000122450896,5,5,nothing really. Your rep took a long time to resolve my issue with sending photos in emails. He also worked on getting my computer to run faster - he was very thorough and  helpful. I especially appreciated the fact that he did not make me feel stupid. When I admitted that I really didn't understand why something was all clogged up with unnecessary files etc - he never made me feel like a dummy on a computer. He was very polite.,5
314967,10-JAN-12,10-JAN-12,Duncan,,en,207.164.79.54,veradickson7@sympatico.ca,14547348,000000122452905,3,1,Needed more time,3
314968,10-JAN-12,09-JAN-12,Iris,,en,64.231.0.107,retec1@sympatico.ca,14545428,000000122430503,4,4,I'm not well versed in the terms of the computer and the person should try to pick that up when trying to help or even ask --once known the help goes smoothly ,5
314969,10-JAN-12,06-JAN-12,Joan,,en,50.101.64.213,daja.sands@sympatico.ca,14506808,000000122379058,4,4,,4
314970,10-JAN-12,09-JAN-12,Khaled,,fr,70.53.176.104,maurice.fleury@sympatico.ca,14543482,000000122433628,5,5,,5
314971,10-JAN-12,09-JAN-12,Brenda,,en,70.29.126.35,laa.laa@sympatico.ca,14542332,000000122451360,5,5,have a shorter time to answer calls ,5
314972,10-JAN-12,05-JAN-12,David,,en,76.68.97.24,gcrotty@sympatico.ca,14493774,000000122356941,5,4,,5
314973,10-JAN-12,09-JAN-12,Salvador,,en,67.70.152.157,jmacneall@sympatico.ca,14541428,000000122426088,5,5,nothing,5
314974,10-JAN-12,09-JAN-12,Sondes,,fr,69.157.132.164,robertduhamel@bell.net,14545622,000000122438277,5,5,Changer la musique qu'on entend lorsqu'on nous met en attente pour faire des opérations internes !,4
314975,10-JAN-12,06-JAN-12,Tathiana,,en,174.92.243.143,mpollmueller@sympatico.ca,14513562,000000122387855,5,4,,4
314976,10-JAN-12,09-JAN-12,Umesh,,en,65.92.46.230,dblackwell14@bell.net,14538622,000000122451477,5,3,"I don't think you could have done anything else, I believe now that
problem is with our Wireless equipment
but I appreciate all the help Bell has
given us.",5
314977,10-JAN-12,09-JAN-12,Salvador,,en,64.231.220.87,berghuis@sympatico.ca,14537140,000000122429680,4,4,,4
314978,10-JAN-12,09-JAN-12,Visakan,,en,74.12.37.170,cherla.sastry@sympatico.ca,14537946,000000122431665,5,5,Everything was perfect,5
314979,10-JAN-12,09-JAN-12,Gustavo,,en,184.145.103.189,bev.gary@sympatico.ca,14537176,000000122447591,5,5,,5
314980,10-JAN-12,08-JAN-12,Miguel,,en,50.101.166.64,sophie.hwang@sympatico.ca,14534888,000000122422950,5,5,,5
314981,10-JAN-12,09-JAN-12,Luis,,en,69.158.142.183,eric.henkemans@sympatico.ca,14539390,000000122427290,1,1,"Our password was successfully changed, but the information that I needed to set up the email account on my Kobo Vox was not supplied at all.",2
314982,10-JAN-12,09-JAN-12,Kanchumarthi,,en,174.89.58.230,stu.kenn@sympatico.ca,14546698,000000122434085,5,5,,4
314983,10-JAN-12,09-JAN-12,Nagesh,,en,174.89.159.232,e.lefler@sympatico.ca,14539168,000000122437962,5,5,,5
314984,10-JAN-12,09-JAN-12,Med Jeber,,fr,184.147.253.69,lorraine_camille@bell.net,14542784,000000122425379,5,1,"Expliquez-moi,pourquoi que je reçois un téléphone de recouvrement le lendemaince mardi à 10,52 a.m.alors que c'est vous qui faites les erreurs.
Je dois passer encore une demi-heure et plus au téléphone avec quelqu'un de mal poli.
Je n'apprécie pas du tout de me faire traiter de cette façon et il ma mise en attente et je lui ai raccroché la ligne.J'ai pas des heures à consacrer au téléphone à Bell pour règler vos erreurs de facturations.",2
314985,10-JAN-12,06-JAN-12,Nabil,,fr,70.51.9.126,remi000@sympatico.ca,14515044,000000122388483,4,4,,4
314986,10-JAN-12,08-JAN-12,Alaaeddine,,fr,69.157.180.198,rolland.pelletier@sympatico.ca,14534350,000000122422356,2,1,manque de compétences de votre personnel de Tunis......,2
314987,10-JAN-12,09-JAN-12,Rudys,,en,174.88.100.147,070255@sympatico.ca,14535846,000000122431574,4,4,,5
314988,10-JAN-12,08-JAN-12,Merly,,en,67.70.18.47,mcolburn@sympatico.ca,14533028,000000122412109,3,4,hire Canadian,4
314989,09-JAN-12,08-JAN-12,Krishnan,,en,70.31.49.25,harald@sympatico.ca,14530914,000000122412225,5,5,BRING KRISHNA TO CANADA,5
314990,09-JAN-12,06-JAN-12,Erick,,en,70.26.56.175,szymczak@sympatico.ca,14516820,000000122372670,1,1,"Given me the right answer and some laymen direction.  Basically has screwed my email up when trying to set it up on my new computer.  Looks like password provided was wrong and snowballed into an enromous headache.  After talking to 3 technicians (+many hrs), not sure if it has been solved to my satisfaction ",2
313418,11-JAN-12,09-JAN-12,Wissem,,fr,67.68.83.99,martel.nicole@sympatico.ca,14543372,000000122448536,1,1,Vérifier adéquatement. Le problème s'est amplifié depuis. Problème encore hier et ce matin (mercredi) pas encore réglé.,1
313419,11-JAN-12,10-JAN-12,Mauricio,,en,207.219.69.237,ksfudge@sympatico.ca,14555596,000000122476840,5,5,,5
313420,11-JAN-12,10-JAN-12,Wissem,,fr,69.157.130.8,lynedufour@bell.net,14556466,000000122463908,4,5,------,4
313421,11-JAN-12,10-JAN-12,Imen,,fr,70.48.127.248,maplante2011@bell.net,14556720,000000122459151,5,5,"Baisser le prix de mon abonnement
à Bell internet.
",5
313422,11-JAN-12,10-JAN-12,Ericka,,en,70.53.109.128,gothardjones@sympatico.ca,14553054,000000122467133,5,5,,5
313423,11-JAN-12,10-JAN-12,Darlene,,en,70.49.169.141,c2001@sympatico.ca,14549986,000000122458523,3,1,"I was on the telephone with Bell for 2 hours one day and thought everything was sorted out. I had the rep repeat all the changes to me numerous times and i repeated it back to him to ensure we both understood. When I received the confirmation email i realized he had not completed the order as we discussed.  I had to phone into Bell again and was on the phone for another 45minutes only to find out that the rep 
was unable to provide very little information because she could not open it as it was in pending status.  After 45 min i was advised that she would escalate the issues regarding my internet order and that i should call back in 3 days to find out the result.  In addition she could not help me with the problems with the telephone part of my order and I would have to call Bell back and ask to speak to the phone department to sort out my issues with them...
At that point i had been on the phone over 2 hrs and 45 minutes over 2 days and was not finished yet.  I have not had time to call the phone department as i am working during the day and am really not looking forward to another hour on the phone or having to explain the situation again for the 4th time.  
I forgot to mention that during the first 2 hours on the phone i spoke to one person who went to transfer me to the cancellation dept and disconnected me by mistake.  I then called back , explained the situation all over again and was finally put thru to the canellation dept.  I explained the situation all over again....and we came to a resolution.  As the bell rep was putting in the order she ran into a technical problem and put me on hold  while she got some assistance.  While I was waiting for her to come back to the phone another Bell person picked up the phone and said unfortunately he did not know how he came to answer my call when i was on hold and he would not be able to refer me back to the lady who was in the midst of putting in my order.  I would have to explain the whole sitation again to him and he would try to help me.  I explained the whole thing again to hem and we came to another  resolution and he input the order.  We repeated back and forth what was agreed to but unfortunatley he ended up not inputting in correctly... That process took over 2 hours on the phone.   Then i got my confirmation email and had to call bell back again the next day , spoke to a rep for 45 minutes and only had 1/2 my problem sorted out and was told i had to call back to bell again to the  telephone rep to get the rest sorted out.   Does all this seem ridiculous to you.  It certainly does to me.  I would think that this is a one time event but in fact this has happened every time i have to call bell to make changes to my phone or internet.  I am not the only one who has this type of problem with bell service. There is no accountability with Bell reps as a customer can never get back to the same rep that they were talking to.  If they input the order incorrectly it is the customer that has to suffer as they have to call in again and start all over from scratch.  All people that i discuss these issues with have had a similiar situation with Bell.  It is very unfortunate as i have been a customer with Bell since the 1970s but i HATE calling in to renew a contract as it requires at least 1/2 a day and then it is never completed properly. 
I would appreciate it is a bell rep would call me to discuss this situation and go over the issue with my phone changes with me and confirm that my internet order has been completed properly.  My phone number at work is 416 973 7306.  Please have a very senior person call me.  I made the original changes with Bell on Monday.  They were going to add another 80 GB to my internet usage to give me a total of 145 GB.  The additional 80 have still not been added as i just received an email today saying that i am at 90% of my usage of 65gb.  Obviously the order has not been corrected yet.  Absolutely Ridiculous.",3
313424,11-JAN-12,09-JAN-12,Ramzi,,fr,174.93.200.177,gagne.vincent@sympatico.ca,14539846,000000122429573,1,1,"J""ai explique mon problème et il n'est pas réglé.",1
313425,11-JAN-12,09-JAN-12,Troy,,fr,174.93.200.177,gagne.vincent@sympatico.ca,14539848,000000122429140,1,2,"une approche corrective envers les demandes de votre clientèle.
il m'ont avisé qu'une personne devait me rappeler
d'ici 48 heures et après 48 heures pas d'appel.
L e problème n'est toujours pas réglé.
J'ai demandé  fibre 7 depuis le 22 janvier, on me charge les frais et on ne me donne pas le service.",1
313426,11-JAN-12,07-JAN-12,Mohammed,,en,69.158.48.119,hickspartyof5@sympatico.ca,14521932,000000122407266,5,4,"When the filters were issued to us as a direct of a previous call about two weeks earlier, Bell mailed out two kitchen mount wall filters.  When the tech came out on the Saturday to assess our problem he identified that these filters were wrong.",4
313427,11-JAN-12,10-JAN-12,David,,en,76.68.102.228,gavin.currie@sympatico.ca,14552672,000000122479177,4,4,,4
313428,11-JAN-12,10-JAN-12,Aymen,,fr,184.145.255.177,malarie2006@sympatico.ca,14556660,000000122472160,4,4,,4
313429,11-JAN-12,10-JAN-12,Johanna,,en,76.64.104.123,janderson67@bell.net,14554090,000000122473126,3,2,"14 hours over two days Jan. 9&10/12 waiting for Internet installer to come. We were told by auto phone message and email,  install date would be on the 9th between 8am-12pm. Told rep that our time has value and get upset when it's wasted. Rep credited account $25. Said that's all she could do. So 14 hours is worth $25... That pathetic. I've had our bundled phone Internet and TV for a day and can't wait until the one year is up.  The rep was a very peasant lady though. Excellent phone skills",2
313430,11-JAN-12,10-JAN-12,Gautham,,en,184.148.186.40,g.malcolm@sympatico.ca,14552562,000000122467582,4,3,"The problem, a non-functioning DSL link, could not be resolved by telephone but required intervention by a local technician.  Bell could have mentioned that the technician might be able to fix the problem without entering the customer's premises.",4
313431,11-JAN-12,09-JAN-12,Eliena,,en,69.157.61.49,frost.h@sympatico.ca,14539770,000000122451799,5,5,,5
313432,11-JAN-12,07-JAN-12,Amine,,en,65.94.104.168,marie.baird@sympatico.ca,14524074,000000122394845,4,4,it is better than before but be careful with your staff together we will make something better ,5
313928,10-JAN-12,09-JAN-12,Isabelle,,fr,174.93.250.36,madeleinegagne@sympatico.ca,14543066,000000122429477,4,4,Nous informer davantage de l'existence des forfaits disponibles susceptibles de diminuer notre facture Bell. Cela nous éviterait de songer à passer au fournisseur Vidéotron comme j'ai passé à deux cheveux de le faire!,4
313929,10-JAN-12,09-JAN-12,Pamela,,en,64.7.151.75,bklassy@bell.net,14537264,000000122434468,5,5,Review hotmail restrictions when advising my contacts of new address hotmail blocked access and I can still not send emails,3
313930,10-JAN-12,09-JAN-12,Srinivasan,,en,76.64.22.146,lwyle@sympatico.ca,14542942,000000122449037,5,5,"I really can't think of anything. The technician you attended to the problem was efficient, knowledgable and courteous, taking the time to explain things to me.",5
313931,10-JAN-12,09-JAN-12,Geetha,,en,216.223.154.82,ruth.schweitzer@sympatico.ca,14545834,000000122451037,3,3,Nothing as my problem requires a service person - I have a problem with my line.,4
313932,10-JAN-12,05-JAN-12,Walter,,en,184.147.189.208,bahutcheon@bell.net,14490078,000000122342048,4,5,,4
313933,10-JAN-12,06-JAN-12,Jeff,,en,65.93.206.195,dianne.fries@sympatico.ca,14507318,000000122380982,4,4,"I was satisfied with the service but this is the third time I have been told that you were sending an updated  modem. This time you actually did send it.
You can see why my previous experience is causing me to question my relationship with bell. There are other service providers who have been recommended and bell is becoming synonymous with poor service.  ",2
313934,10-JAN-12,09-JAN-12,Carlos,,en,184.145.64.240,paulmccart@sympatico.ca,14544764,000000122431083,5,5,,4
313935,10-JAN-12,09-JAN-12,Rahali,,en,184.148.254.147,jl.caissy@sympatico.ca,14541410,000000122434272,5,5,"None. The representative showed 
a lot of patience and was very helpful",5
313936,10-JAN-12,09-JAN-12,Garry,,en,70.52.228.115,pdleblanc8@sympatico.ca,14544806,000000122431324,5,4,"Did not enjoy waiting to talk to a real person, don't like automative phone service",4
313937,10-JAN-12,29-DEC-11,Danny,,en,174.95.207.229,rmccreath@sympatico.ca,14414904,000000122192449,5,5,n/a,5
313938,10-JAN-12,09-JAN-12,Adam,,en,174.92.49.212,denisesmith@bell.net,14538748,000000122429085,3,,"Hello. I switched from Rogers to Bell in Nov 2011 - and I have had to call in for support many times - on many things.
I got phone, internet and satalite and my first bill was a complete and utter mess.
I finally got it fixed yesterday - or i hope at any rate. I am now able to view bills online - and pay. But i felt the transition for a new customer - not very smooth. From the set up of satalite, to using it for first time.. and then the phone setup. issues with internet and online emails not very smooth. I find often i have to reboot IE to get my emails. 

Then the billing experience was a mess. I hear i was on old billing?? at any rate. i hope all is fixed now. but i must say --- this transition to bell was not very smooth for me. I almost regret switching right now... but i will give it another month and see how things go.",2
313939,10-JAN-12,09-JAN-12,Kaouther,,fr,70.30.154.106,lili.michaud@sympatico.ca,14542604,000000122429596,1,1,,1
313940,10-JAN-12,08-JAN-12,Carlos,,en,67.68.34.25,elizabeth.jennings@sympatico.ca,14530138,000000122413900,4,3,"The technician, Carlos, was very helpful, patient, and knowledgeable. However, my concern about this warning on my computer--""This page contains both secure and insecure items. Do you want to display the non-secure items?""was not resolved. Perhaps the problem is with my internet explorer browser. Carlos gave me two other browsers I could use--Google Mozzilla Firefox, and Google Chrome--I haven't tried these browsers yet.",5
313941,10-JAN-12,07-JAN-12,Arthur,,en,76.71.72.58,feradragonballz@sympatico.ca,14521188,000000122403205,5,5,"Nothing at all, it was very quick and through.",5
313942,10-JAN-12,09-JAN-12,Dhanasekar,,en,174.89.159.232,e.lefler@sympatico.ca,14539170,000000122436658,5,5,,5
313943,10-JAN-12,09-JAN-12,Med Aymen,,fr,76.68.170.191,raynu2@sympatico.ca,14545296,000000122448223,5,5,Rien de mieux tout a été au meilleur,4
313944,10-JAN-12,04-JAN-12,Krutthiga,,en,174.89.26.118,birkandersen4@sympatico.ca,14474790,000000122334552,4,4,,5
313945,10-JAN-12,09-JAN-12,Mahender,,en,76.64.163.129,patcurt@sympatico.ca,14544681,000000122429476,3,2,"someone who speaks English.
",5
313946,10-JAN-12,07-JAN-12,Sumithra,,en,70.26.37.95,ejshenk@sympatico.ca,14520966,000000122401986,4,5,"I wish that there would have been some way to get the new power adapter to me quicker.  I called on a Saturday and I had to wait until Tuesday to receive the new adapter.  When one is used to receiving and sending messages and using the Internet for information on a daily basis, that is a very long time.",4
313947,10-JAN-12,03-JAN-12,Mehdi,,fr,76.67.180.209,sylvie.gorgeon@sympatico.ca,14471522,000000122301542,5,5,,5
313948,10-JAN-12,09-JAN-12,Murali,,en,184.148.117.228,aprice@sympatico.ca,14536748,000000122433424,4,4,,4
313949,10-JAN-12,07-JAN-12,Ravi,,en,70.49.28.79,david29054@bell.net,14520384,000000122406168,5,5,,5
313950,10-JAN-12,09-JAN-12,Dhanasekar,,en,70.29.5.117,frjamieson@sympatico.ca,14539766,000000122430746,5,5,,5
313951,10-JAN-12,09-JAN-12,Eliena,,en,74.14.60.105,bill.bev@sympatico.ca,14537228,000000122447463,5,5,nothing,4
313952,10-JAN-12,09-JAN-12,Grace,,en,24.141.156.199,dwarner16@bell.net,14539147,000000122429015,2,1,,3
313953,10-JAN-12,09-JAN-12,Elvis Francisco,,en,50.101.33.170,sbvs@sympatico.ca,14546116,000000122448365,1,1,FIX THE PROBLEM which has not occurred even after 5 lenghty discussions with the technical reps in India and El Salvador,1
313954,10-JAN-12,09-JAN-12,Aymen,,fr,76.71.220.214,louiseetbobbourret@bell.net,14542816,000000122448542,5,5,Rien pour le moment,5
313955,10-JAN-12,09-JAN-12,Vijay,,en,174.92.120.135,bigblock80@sympatico.ca,14537210,000000122429143,5,5,language still an issue.,5
313956,10-JAN-12,09-JAN-12,Reina,,en,184.147.129.184,greid2000@sympatico.ca,14540288,000000122438241,5,5,"I found the early phone calls difficult to hear. Don't know why, as the later ones were fine.
I would like to comment on a gentleman named Mohamed who helped me install the modem. He was polite, helpful, knowledgeable and stepped me through the procedure very well. Thank him for me, please.",5
313957,10-JAN-12,09-JAN-12,Dylan,,en,65.92.14.218,smhooker@sympatico.ca,14546458,000000122434851,3,4,simple explanation of plans would have been expedient,3
313958,09-JAN-12,08-JAN-12,Tess,,en,70.31.157.94,guorongsong@sympatico.ca,14530846,000000122418550,1,2,"issue not resolved yet. Rep told me that she would send me email regarding whole issue and update my service including increment of usage right away.
Do what you say and what you mean so that customers do not need to call you all the time and aviod the phone traffic.",
313959,09-JAN-12,08-JAN-12,Kamel,,fr,70.29.201.227,g.leclerc@bell.net,14530486,000000122421915,2,2,"la patience,je n`aime pas la manière qui m`a parlée, je sais que ne connais pas grand chose mais ce n`est pas normale qu`un ordinateur neuf fait un bruit",3
314471,09-JAN-12,08-JAN-12,Cindy,,en,174.88.123.220,peeverw@sympatico.ca,14533808,000000122422040,3,2,A trail of my issues would make it easier for both me and the customer service person to know what is wrong.  I dislike having to repeat the story every time I call and being told to try the same troubleshooting steps each time.  ,3
314472,09-JAN-12,08-JAN-12,Gilberto Jose,,en,184.144.41.247,howard.wheatley@sympatico.ca,14531070,000000122420679,4,5,"Would have welcomed some written guidance about the whole bureaucratic process.  That would be extremely useful as I have to do the same thing again with another new computer within the next few days.  As good as his advice was, I'm not sure I will remember all the details.",4
314473,09-JAN-12,08-JAN-12,Sinu,,en,184.147.19.34,doug60@bell.net,14529933,000000122420138,5,5,Nothing.,5
314474,09-JAN-12,08-JAN-12,Juan Carlos,,en,64.231.18.170,jpurins@sympatico.ca,14531796,000000122415881,5,5,Support person's accent hard to understand,5
314475,09-JAN-12,06-JAN-12,Chantal,,en,65.95.88.221,pjmcginn@sympatico.ca,14514528,000000122389340,4,5,"From the onset of my call, I would have liked to have been put in contact with loyalty customer service immediately and not 1/2 hour later when my issue could not be resolved and was told to call cancellation by the first agent I spoke to.",5
314476,09-JAN-12,06-JAN-12,Hassen,,fr,70.30.159.186,norber@bell.net,14513898,000000122388508,5,4,"Peu de chose si ce n'est pour ma part de vous dire que je suis handicapé visuelle, pour plus de compréhension de ma lenteur.",5
314477,09-JAN-12,07-JAN-12,Cristobal,,en,67.70.57.171,daniel.gilchrist@sympatico.ca,14520286,000000122399877,5,5,"I waited about 5 minutes to speak to someone, which wasn't bad except that I had no idea from the system how long the wait would be. It playe d the blurb about being unusually busy which almost convinced me to hang up.If you could predict wait times it would help callers make the decision to wait or try later. ",4
314478,09-JAN-12,06-JAN-12,Ahmed,,fr,65.92.143.128,g.belouin@sympatico.ca,14508426,000000122377259,3,3,,3
314479,09-JAN-12,08-JAN-12,Harathi,,en,174.92.98.117,suzannemgiroux@bell.net,14535098,000000122415663,5,5,Less complicated voice mail messages to get to the representative who helped me.,4
314480,09-JAN-12,07-JAN-12,Leni,,en,174.93.11.199,traian49@sympatico.ca,14527214,000000122406240,4,4,"I had this problem for about 1 year (or more).
I called customer support, trying to get it solved, one step away to give up to Sympatico Internet provider.
I was told basically 'that's it, we cannot do more, if you don't like it go somewhere else'.
This gentleman I discussed with last time was the only person in Bell Canada capable to solve it... in 10 minutes.
I don't know how much is he paid but worth much more than the other representatives I discussed so far.",2
314481,09-JAN-12,08-JAN-12,Heithem,,fr,50.100.105.89,bob.maltais@sympatico.ca,14528804,000000122415945,4,3,d'après votre technicien il y a des choses que seul les progammeurs de belle peuve régler,4
314482,09-JAN-12,03-JAN-12,Wissem,,fr,76.64.88.182,b047@sympatico.ca,14458470,000000122299778,4,4,,4
314483,09-JAN-12,03-JAN-12,Mohamed,,fr,174.94.79.9,nicoledayen@sympatico.ca,14468308,000000122292498,4,4,Bell aurait pu m'aviser du changement dans la facturation pour l'Internet.,4
314484,09-JAN-12,07-JAN-12,Slah,,fr,174.89.87.197,lavc01@sympatico.ca,14523470,000000122405053,1,1,"Régler mon problème, qui était d'avoir un email pour mon Ipad. Ce email, je ne le voulais pas avec mon email de mon portable.",2
314485,09-JAN-12,07-JAN-12,Kevan,,fr,174.92.238.89,stgerm@sympatico.ca,14526786,000000122402981,4,4,"J'ai eu un très bon service du technicien, il a été attentif et a pris le temps comprendre ma problématique. Merci Kevan.",5
314486,09-JAN-12,03-JAN-12,Mohamed,,fr,70.27.195.22,gillesdupre@sympatico.ca,14462520,000000122305562,5,5,,5
314487,09-JAN-12,06-JAN-12,Aymen,,fr,65.93.156.219,raymad@sympatico.ca,14514900,000000122389673,1,2,parlé a quelqu'un du québec  rien contre les personnes outre-mer mais il a une limite a se faire comprendre et a recommencer toujours les mêmes choses et dire aussi les mêmes affaires nous pensons peut-être de changer de cie moi la Tunisie connaîs pas l'Inde connaîs pas non plus Delawere connaîs pas non plus et oui le tour de la planète pour règler un problème au Québec je comprend qu'un cie doit faire de l'argent mais de là à nuire à sa clientèle pas fort??? et j'écoute les commentaires de d'autres personnes et je ne suis pas seule a penser cela continuer comme ça vous êtes dans la bonne voie félicitation a vous et bravo p.s service pourrit,2
314488,09-JAN-12,08-JAN-12,Padala,,en,174.95.140.64,debbieheuchert@sympatico.ca,14529688,000000122421520,5,5,"Nothing, he was very helpful and patient.
",5
314489,09-JAN-12,08-JAN-12,Zulfiquar,,en,67.71.45.78,drewry.wingfield@sympatico.ca,14529976,000000122419732,5,5,"Nothing.  the rep was friendly, very knowledgeable and fast and accurate with his answers",5
314490,09-JAN-12,26-DEC-11,Patricia,,en,64.231.249.13,gordond@bell.net,14365282,000000122133290,4,4,,4
314491,09-JAN-12,08-JAN-12,Vijay,,en,174.94.14.192,barrydale@sympatico.ca,14528620,000000122420325,5,5,,5
314492,09-JAN-12,04-JAN-12,Florence,,en,70.30.27.153,martyn707@bell.net,14482666,000000122325226,4,3,explain what happen to my bell security in the first place,4
314493,09-JAN-12,08-JAN-12,Devakanthan,,en,174.95.9.198,ohutchinson@sympatico.ca,14533620,000000122410505,4,4,"  Nothing else! Excellence all the way!
Thank you so very much for saving the day! Kind, courteous service, second to none! Those HP persons I dealt with were very lame and useless. You guys have the best expert team! ",5
314494,09-JAN-12,06-JAN-12,James,,en,184.148.8.173,paul.hung@sympatico.ca,14514258,000000122378677,5,5,"James is an excellent customer service rep. Very courteous and efficient, wish there are more like him.",5
314495,10-JAN-12,08-JAN-12,Sahali,,fr,70.49.73.30,jpsam@sympatico.ca,14531794,000000122419109,5,5,,5
314496,10-JAN-12,06-JAN-12,Max,,en,184.144.44.240,edmarkas@sympatico.ca,14507762,000000122375846,4,4,Can't think of a thing - it was a matter that was cleared up as far as I know.,4
314497,10-JAN-12,08-JAN-12,Charles,,en,70.48.184.190,pleroux_88@sympatico.ca,14533922,000000122417252,5,5,save me some money,4
314498,10-JAN-12,09-JAN-12,Tshering,,en,76.65.18.131,blenkhorn.electric@sympatico.ca,14537286,000000122424313,4,5,The first technition could not solve problem  But I called backe about 6 hours later and the second tech was more equiped to handle the problem in a more efficient manner,4
314499,10-JAN-12,04-JAN-12,Imen,,fr,197.0.70.202,foresteriecoulonge@sympatico.ca,14477830,000000122320261,5,5,,5
314500,10-JAN-12,09-JAN-12,Bobbie-Jo,,en,70.24.212.179,john.deshaw015@sympatico.ca,14541562,000000122435671,5,5,,5
314501,10-JAN-12,06-JAN-12,Hatem,,fr,184.145.190.44,pierre.boucher039@sympatico.ca,14514474,000000122385355,5,5,,4
314502,10-JAN-12,09-JAN-12,Sami,,fr,65.93.153.69,iezzi.ray@sympatico.ca,14540762,000000122432809,5,5,Rien de plus. Très satisfait.,5
314503,10-JAN-12,09-JAN-12,Nizar,,fr,70.55.113.128,rivard.louise@sympatico.ca,14545524,000000122452118,5,5,Rien la personne qui m'a aidé a été très bien.,5
314991,09-JAN-12,08-JAN-12,Mehdi,,fr,76.68.139.162,gaetan.lajeunesse@sympatico.ca,14530526,000000122419542,5,5,,5
314992,09-JAN-12,08-JAN-12,Maria,,en,65.92.57.235,jlayman@sympatico.ca,14531568,000000122419384,5,5,"Nothing. Maria actually called me back to help resolve the issue & involved her supervisor who then arranged to have a technician come to the house.
Outstanding service!!!!",5
314993,09-JAN-12,03-JAN-12,Yves,,en,76.69.3.238,earnestcharles@sympatico.ca,14461458,000000122298398,5,5,"I like the fact that time was not a issue to solve the problem, and that they took the time time listen.",5
314994,09-JAN-12,08-JAN-12,Gautham,,en,184.145.56.165,kbrock@sympatico.ca,14532014,000000122415425,5,5,Nothing that I think of!,5
314995,09-JAN-12,08-JAN-12,Jose,,en,74.14.201.236,mikesauve@bell.net,14533228,000000122419159,5,5,Nothing,5
314996,09-JAN-12,08-JAN-12,Jude,,en,70.27.30.105,susan108@sympatico.ca,14535088,000000122422461,4,4,"Additional training. While the CC rep appeared to know his business, he spoke too fast, making assumptions, and didn't explain detail. Example ...""type xxxx"", I had to ask where, and did I remove what was already in that field. etc., etc. ",3
314997,09-JAN-12,08-JAN-12,Kevin,,en,70.49.224.239,stephrog@bell.net,14534998,000000122422985,5,4,N/A,5
314998,09-JAN-12,08-JAN-12,Aymen,,fr,67.68.170.105,nicole.soucy2@sympatico.ca,14533530,000000122418656,5,4,Rien de plus.,5
314999,09-JAN-12,08-JAN-12,Aswathy,,en,174.89.55.14,mrgowing@sympatico.ca,14533396,000000122414122,5,5,,5
315000,09-JAN-12,06-JAN-12,Franssesca,,en,70.49.151.71,davidreid@sympatico.ca,14507026,000000122386661,2,1,"I asked about the new Fibe offering and did not get a clear answer. I still don't know what the added benefit or cost is.


David Reid 
905-898-0562
The website does't explain this very well either ",2
315001,09-JAN-12,06-JAN-12,Salvador,,en,64.231.49.142,gddent@sympatico.ca,14508594,000000122380581,4,4,Speak better English,3
315002,09-JAN-12,08-JAN-12,Grace,,en,65.92.206.47,anita.calhoun@sympatico.ca,14528320,000000122412227,4,4,It is being looked into as was stated to me yesterday She had to go to her supervisor and he phoned me this am to let me know it was being addressed,5
315003,09-JAN-12,08-JAN-12,Rashika,,en,50.101.88.16,marilynlockhart@sympatico.ca,14532828,000000122412509,4,4,none,4
315004,09-JAN-12,08-JAN-12,Med Ramzi,,fr,65.92.156.236,joce38@sympatico.ca,14531624,000000122421484,5,5,rien,5
315005,09-JAN-12,06-JAN-12,Mohamed,,fr,70.31.153.135,crdaigle@sympatico.ca,14506660,000000122371740,5,5,Non,5
315006,09-JAN-12,08-JAN-12,Anis,,fr,76.65.159.54,wilbo@sympatico.ca,14535682,000000122415656,5,5,Un miracle,5
315007,09-JAN-12,03-JAN-12,Mariama,,fr,174.91.16.252,alain.hunter@sympatico.ca,14457742,000000122293643,5,5,,5
315008,09-JAN-12,07-JAN-12,Carlos,,en,184.146.66.185,thornton007@sympatico.ca,14527096,000000122402956,3,3,Provide more info on what you are doing about the problem.,3
315009,09-JAN-12,02-JAN-12,Nicholas,,en,72.38.84.236,radey@sympatico.ca,14453800,000000122263693,4,4,"Nicholas was very professional and informative on the phone, however, I still have not received the modem and installation which was promised to me on Jan.5/12.Not sure where the fault lies, but there is definately a kink in the chain somewhere.",3
315010,09-JAN-12,08-JAN-12,Ali,,en,74.14.107.94,saw1@bell.net,14534610,000000122422497,5,5,Nothing,5
315011,09-JAN-12,05-JAN-12,Suraj,,en,70.51.176.189,robinr@sympatico.ca,14500874,000000122343323,5,5,,4
315012,10-JAN-12,09-JAN-12,Srinivasan,,en,64.231.187.161,rwspratt@sympatico.ca,14545854,000000122427597,5,5,,4
315013,10-JAN-12,10-JAN-12,Padala,,en,70.49.29.90,stadko@bell.net,14546596,000000122453054,2,1,,3
315014,10-JAN-12,06-JAN-12,Mohd,,en,76.64.117.148,steiner1@sympatico.ca,14516504,000000122376198,5,4,Quit throttling customers download / upload internet connections and issues would be resolved without additional service calls.,4
315015,10-JAN-12,05-JAN-12,Marvin,,en,64.231.204.50,jonod@sympatico.ca,14495954,000000122356317,5,5,"Nothing ur doing great.Keep up the good work.U make people want to call u guys.
",5
315016,11-JAN-12,09-JAN-12,Roy,,fr,174.89.139.114,rochlauzon@sympatico.ca,14545650,000000122450571,1,1,"Respecter vos engagements, vous faites des changements de façon cavalière et arbitraire. Jw suis un client de très longue date et vous n'avez aucune considération. Maintenant je comprend mon entourage qui migre leurs services de télécommunication à d'autre fournisseur. 

Lorsque Bell fait des changements, peu importe les changements ce ne devrait jamais être au désavantage du client, c'est de bas il me semble.

J'ai une clause ""grand-père"" d'utilisation illimité de mon service internet, je paie relativement cher pour un service d'accès médiocre et en plus vous voulez me retirer la clause d'utilisation illimité, ceci est simplement inacceptable. ",1
315017,11-JAN-12,10-JAN-12,Shiann,,en,64.231.48.52,joanneislip@sympatico.ca,14554744,000000122456389,5,5,,5
315018,11-JAN-12,10-JAN-12,Mohammed,,en,74.14.15.55,albabravo@sympatico.ca,14548544,000000122479247,4,4,,4
315019,11-JAN-12,10-JAN-12,Leslie,,en,70.49.133.191,archiewilkie@bell.net,14548993,000000122476433,5,5,,5
315020,11-JAN-12,10-JAN-12,Haythem,,fr,74.59.40.188,jf.girouard@sympatico.ca,14554496,000000122475720,5,4,,3
315021,11-JAN-12,10-JAN-12,Juan Carlos,,en,70.48.196.135,dgunn@sympatico.ca,14551402,000000122462651,4,3,,4
315022,11-JAN-12,10-JAN-12,Ashley,,en,184.145.90.246,frasand@sympatico.ca,14552512,000000122470436,3,4,speed,4
315023,11-JAN-12,10-JAN-12,Badreddine,,fr,184.145.149.113,parthrob@sympatico.ca,14558480,000000122466535,5,5," excellent acceuil, patient et competent
avons apprecie qualité du service",5
315024,11-JAN-12,30-DEC-11,David,,en,184.145.57.209,bnishim@sympatico.ca,14419452,000000122223864,3,2,"I would like to be connected to someone in Canada. I am a true Canadian 3rd generation and I have always been connected to someone in India and I have a very difficult time understanding them because of their accent. 
I was able to understand this person but when I have had other issues some os the people I speak to in India are very rude and arrogant. I am not happy being connected to someone in India. I have been told by my friends that they have encountered the same problem and many have changed their services to other carriers.",2
315025,11-JAN-12,10-JAN-12,Ksouri,,fr,65.92.167.246,rene108@sympatico.ca,14559392,000000122476685,5,5,,5
315026,11-JAN-12,10-JAN-12,Salvador,,en,174.95.101.31,schow@sympatico.ca,14560240,000000122455522,4,,"The tech was good and knows his job. at
this point, i can see you are certainly
trying but a bad experience in December
2010 still stays with me.
Sam Chow",4
315027,10-JAN-12,09-JAN-12,Tracey D,,en,204.101.237.139,no1ken@sympatico.ca,14544428,000000122426528,1,2,You could have given me the discount the first time I called which would have saved me from cancelling my service with yous. Yous were not willing to help on first contact. ,1
313433,10-JAN-12,09-JAN-12,Hari,,en,67.71.36.229,dtwitchett@sympatico.ca,14539114,000000122448101,4,4,,4
313434,12-JAN-12,11-JAN-12,Anne,,en,70.31.223.210,helen.bain@sympatico.ca,14567530,000000122482588,1,1,Online chat people must handle multiple calls.  Had to wait for a long time after I typed in my response.  Sometimes over 5 min.  It was not a two way chat.  ,1
313435,12-JAN-12,11-JAN-12,Edward,,en,184.147.225.189,jgspringer@sympatico.ca,14568418,000000122505436,1,1,listen,1
313436,12-JAN-12,11-JAN-12,Cesilia,,en,67.70.57.49,mjanes@bell.net,14571424,000000122497090,5,4,Nothing.  She was very patient as she walked us through all the steps.,5
313437,12-JAN-12,11-JAN-12,Hugo,,en,64.231.183.102,paul_71@sympatico.ca,14572330,000000122487900,5,5,nothing,5
313438,12-JAN-12,11-JAN-12,Mohamed Ahmed,,fr,174.95.248.62,roly@bell.net,14573456,000000122483478,5,4,,5
313439,12-JAN-12,11-JAN-12,Wissem,,fr,70.24.235.11,normor@sympatico.ca,14571980,000000122480635,4,4,,4
313440,12-JAN-12,11-JAN-12,Aswathy,,en,76.64.226.141,cocullo@sympatico.ca,14564914,000000122484235,4,4,everything was fine,5
313441,12-JAN-12,11-JAN-12,Kyle,,en,70.50.105.155,robert.innes@sympatico.ca,14573310,000000122504452,5,5,"Kyle was great and fast and after calling in 7 times he got the job done with one call.
",5
313442,12-JAN-12,11-JAN-12,Jesus,,en,76.68.90.211,andreabinkle@bell.net,14563200,000000122505446,5,4,,5
313443,12-JAN-12,11-JAN-12,Klai,,fr,76.69.205.57,j-page@sympatico.ca,14567880,000000122495172,5,5,,5
313444,12-JAN-12,11-JAN-12,Sarra,,fr,70.55.180.72,aime.gagne@sympatico.ca,14562880,000000122495453,5,5,Tout est à ma satisfaction,5
313445,12-JAN-12,11-JAN-12,Juan Carlos,,en,69.159.45.111,jotadesignsinc@sympatico.ca,14568864,000000122488751,1,1,the people that represent Bell should in turn understand the problem and recommend feasable solutions and not just say anything so that the customer thinks they have an answer.,1
313446,12-JAN-12,11-JAN-12,Manuel,,en,74.14.181.137,haydeh@sympatico.ca,14567478,000000122492258,5,5,,5
313447,12-JAN-12,11-JAN-12,William,,en,76.68.82.25,office15@sympatico.ca,14572068,000000122505144,5,5,you did very well,5
313448,12-JAN-12,08-JAN-12,Aprajit,,en,216.221.88.181,h.cheeranjie@bell.net,14530872,000000122410721,5,5,I am more than satisfied: the support tech was extremely helpful and provided customer service excellence at the highest possible level and then some.,5
313449,12-JAN-12,11-JAN-12,Elmer,,en,70.27.189.14,robert222@sympatico.ca,14573322,000000122503540,5,3,,4
313450,12-JAN-12,11-JAN-12,David,,en,184.145.108.20,christopher.cadieux@sympatico.ca,14564720,000000122485989,4,1,"Order for service placed on Jan 9 @ 1100.  Told 48 hrs to complete.
Order partially completed after 48 hrs, called on Jan 11 @ 1130, told would be complete by end of day.
Order still not complete by Jan 12 @ 0800.  Called @ 0815, told would be complete in 24 hrs.  All customer service agents have been VERY nice, maybe they should be the ones doing the changes to my account. ??",3
313451,12-JAN-12,11-JAN-12,Henia,,en,67.68.56.122,rblackburn4@sympatico.ca,14572988,000000122485360,5,5,"Nothing better could of been done.
Henia handled this very professionally.
Regards
Richard Blackburn

",5
313452,12-JAN-12,11-JAN-12,Ahmed,,en,74.12.117.112,theresebernier@sympatico.ca,14575006,000000122496423,5,5,,5
313453,12-JAN-12,11-JAN-12,Steve,,en,174.89.132.35,jandmlawrence@bell.net,14568056,000000122499845,4,4,Put high speed DSL in our area and lift the 4.5 Km radius.  Every time Bell switches towers or does work on them it interrupts our internet service.,
313454,12-JAN-12,11-JAN-12,Ilona,,en,76.67.152.162,raff.brescia@sympatico.ca,14572864,000000122485233,3,4,Prevent virus from reaching my computer,3
313455,12-JAN-12,11-JAN-12,Edgar,,en,184.147.214.17,shirley016@sympatico.ca,14574122,000000122501448,4,4,,4
313456,12-JAN-12,08-JAN-12,Ivette,,en,76.67.25.8,johnlyon@sympatico.ca,14531706,000000122413839,5,5,,5
313457,12-JAN-12,10-JAN-12,Diego,,en,76.69.196.90,rosemarie_pine@sympatico.ca,14559756,000000122457744,5,5,,5
313458,12-JAN-12,11-JAN-12,Rolando,,en,69.156.80.221,t.kalyta@sympatico.ca,14574764,000000122488723,5,5,,5
313459,12-JAN-12,11-JAN-12,Karen,,en,174.91.172.4,john_patterson@sympatico.ca,14568722,000000122503753,5,4,Karen resolved the problem in an efficient manner whereas two prior calls had failed to address the issue,5
313460,12-JAN-12,10-JAN-12,Luis,,en,69.158.22.55,jasonmcconnie@sympatico.ca,14554166,000000122459101,4,4,,4
313461,12-JAN-12,11-JAN-12,Med Hedi,,fr,70.30.188.85,francine.breton@bell.net,14566660,000000122484507,5,5,,4
313462,12-JAN-12,11-JAN-12,Moses,,en,70.49.145.31,lesleyheymann@sympatico.ca,14569866,000000122499298,5,5,Nothing on this call.,5
313463,12-JAN-12,11-JAN-12,Shashank,,en,74.15.33.2,buehler@sympatico.ca,14564248,000000122496509,3,4,"let me speak directly to a representative in Canada.
it took me 4 calls before I could get my problem resolved.
A local person in my area would have been much appreciated.
I found the whole experience very frustrating.",2
313464,12-JAN-12,11-JAN-12,Danielle,,en,70.27.77.130,pdilon@sympatico.ca,14572414,000000122485347,5,5,I should have not been charged in the first place for the modem that I returned to Bell by Canada Post. I  had the designated area on the exchange guide date stamped by Canada Post as proof of return and was never asked by Bell for it. The $75.00 was simply added to my phone bill which was upsetting.,
313465,12-JAN-12,11-JAN-12,Alvaro,,en,174.91.172.4,john_patterson@sympatico.ca,14568718,000000122493572,2,1,"After failing to resolve the problem was assigned a number, 122493572, and told to call back later and refer to this reference number. Called back later and Karen answered. She resolved the problem",5
313466,12-JAN-12,10-JAN-12,Med Karim,,fr,70.48.157.161,dubois.richard7@sympatico.ca,14551766,000000122462673,5,5,,5
313467,12-JAN-12,11-JAN-12,Ashfaq,,en,74.12.61.102,pcmac@sympatico.ca,14572406,000000122502539,2,1,Answer my question about when I will be able to get high speed Internet at my number. I'm now looking at Rogers,3
313468,12-JAN-12,10-JAN-12,Adalberto,,en,184.145.9.131,bmitchel@sympatico.ca,14549638,000000122463897,3,1,,1
313469,12-JAN-12,11-JAN-12,Srinivasan,,en,206.167.188.251,marlene.brown@sympatico.ca,14570822,000000122480297,5,5,,5
313470,12-JAN-12,10-JAN-12,Nischal,,en,184.146.3.6,wjtkirkness@sympatico.ca,14561998,000000122458541,5,5,"Your Rep was much appreciated and very courteous, but talked a bit to fast and not to clear at pronouncing some words at times.
I am 73 and have hearing aids which maybe added to some of my confusion.
Thanks again for all your help. WK ",5
313471,12-JAN-12,11-JAN-12,Med Anouar,,fr,76.67.164.163,marc.miousset@sympatico.ca,14570626,000000122495764,5,5,,4
313472,12-JAN-12,11-JAN-12,Akrem,,fr,76.67.164.163,marc.miousset@sympatico.ca,14570628,000000122498073,5,5,,4
313473,12-JAN-12,11-JAN-12,Gloria,,en,70.29.120.178,macs01@sympatico.ca,14570506,000000122494056,3,3,Found a way to stop the sending of spam that was beening sent using my email account as I was speaking to your rep.,3
313474,12-JAN-12,11-JAN-12,Aqeel,,en,173.239.187.6,rglake@sympatico.ca,14573102,000000122504216,5,5,Nothing,5
313960,09-JAN-12,08-JAN-12,Kanchumarthi,,en,70.31.40.126,geraldfowler@sympatico.ca,14530638,000000122418041,1,1,return call as promised,1
313961,09-JAN-12,08-JAN-12,Alonia,,en,131.137.245.207,bossert.ripley@sympatico.ca,14528856,000000122411195,5,5,,4
313962,09-JAN-12,08-JAN-12,Alejandro,,en,74.198.9.207,hotrod32@sympatico.ca,14531058,000000122423050,2,2,"Speak English would help , don't you think?",1
313963,09-JAN-12,08-JAN-12,Sumithra,,en,50.101.220.64,pgobin@sympatico.ca,14533858,000000122415981,4,4,Have someone who could speak better english answer the phone. I prefer to talk to a Canadian.,3
313964,09-JAN-12,08-JAN-12,Ali,,en,207.219.56.130,rabi.melki@sympatico.ca,14534018,000000122422776,3,1,"BELL INTERNET service is not considered reliable. The service stopped on December 25th night time in the area and worked intermittently between December 25th,2011 and today's date January 8th, 2012. After Ali worked on the problem on Jan 8th the connection was fine temporary for only limited period of time less than 1 hour and the internet signal failed AGAIN..... I would expect a FULL REFUND for two months fees. This is the third or fourth time I am having this kind of service interruption. What do you thing the next step I would do ? Change the service provider ?   ",
313965,09-JAN-12,07-JAN-12,Sondes,,fr,174.95.243.36,jjoanette1@sympatico.ca,14522572,000000122398277,5,5,"De la réception d'appel au soutien technique, j'ai été en attente 3 fois pendant une 1:15-1:30 environ.L'attente fut très longue. ",5
313966,09-JAN-12,04-JAN-12,Susy,,en,70.29.5.165,price.edward@sympatico.ca,14484914,000000122325731,5,4,,5
313967,09-JAN-12,08-JAN-12,Rashika,,en,65.92.33.4,terry.kirk096@sympatico.ca,14535250,000000122417219,4,4,"I was told the CS would call back in 45 minutes to help me adjust the modems in other house computers and there was no call back.  When my son came home he did it for me.

I would also like someone to help me reduce my Bell bill but it just keeps going up.  I was told a while ago that Bell would send me information on television listing and never recieved it.  I was also told by Bell in December that there would be a service call to fix a satelite problem which I refused to pay as I rent the whole sytem, so it is not mine but Bell's system!? I really hope that the CS I spoke with on the phone cancelled the charge as stated and do not want to find it fixed to my next bill. Overall I keep hearing how services are free but don't feel I'm getting any bargains.",
313968,09-JAN-12,08-JAN-12,Sabha,,en,76.69.102.74,sandy01@sympatico.ca,14534582,000000122413913,5,5,Talk slower,4
313969,09-JAN-12,08-JAN-12,Afef,,fr,74.14.125.153,ga.carriere@sympatico.ca,14530504,000000122422744,2,2,"quand un client est insatifait , un superieur devait contacter ce client le lendemain/ merci",1
313970,09-JAN-12,03-NOV-11,Henry,,en,70.54.152.9,shimmon@bell.net,13861722,000000121015658,5,1,Fix the issue with my email notifications not coming through,3
313971,09-JAN-12,08-JAN-12,Naveed,,en,70.30.73.194,timskin@sympatico.ca,14535328,000000122418959,4,1,You have promised to increase my internet speed to High speed (what I am paying for) - hasn't happened yet!,3
313972,09-JAN-12,30-DEC-11,Mel,,en,76.68.129.72,eugene.oconnell@sympatico.ca,14421810,000000122227228,3,2,my speed is very slow     they gave me a discount but the speed is still not up to where it should be    but I am still paying $39.00  the contract I made was for faster service...i have been paying for two years and not getting the faster service   I did not realize that my computer was so slow until someone else wanted to use it ..,2
313973,09-JAN-12,07-JAN-12,Ashwini,,en,70.52.220.159,bstainton@sympatico.ca,14519592,000000122409694,4,5,Less time waiting for service,5
313974,09-JAN-12,07-JAN-12,Sofien,,fr,76.64.88.182,b047@sympatico.ca,14519094,000000122400589,4,4,"IL a fallu 4 appels différents et 2 visites de technicien en 24 heures pour résoudre le problème, c«,est je crois beaucoup d«,investissement de temps de ma part et certainement de la votre pour résoudre un petit problème",4
313975,09-JAN-12,08-JAN-12,Sonia,,fr,76.69.96.134,benoit.brizard@sympatico.ca,14528686,000000122416911,5,5,    tres bon service,5
313976,09-JAN-12,07-JAN-12,Andy,,en,68.146.190.253,acvc@sympatico.ca,14518518,000000122394058,4,4,"I should have been told during my initial call that the change to my service would reset my internet and require me to reconfigure the modem again. 

My answer to #4 is because of my long, ugly history with Bell customer service. Although I recognize there has been recent improvements which I very much appreciate, I will need a few more positive experiences before I recommend the company. ",2
313977,09-JAN-12,08-JAN-12,Luis,,en,184.145.3.84,warburtonp@sympatico.ca,14535630,000000122420713,2,1,One country site does not communicate with the other..waste of my valuable time and only escalates a situation when there is inadequate info shared and inconsistent policy and procedure for each contact.  Very discouraged at this time...considering switching companies if no resolve is made..48 hr window was promised on last contact and now I wait...,1
313978,09-JAN-12,08-JAN-12,Alejandro,,en,65.93.45.90,ray.lafleur@sympatico.ca,14534078,000000122422463,5,5,,5
313979,09-JAN-12,08-JAN-12,Jessica,,en,67.68.227.142,samimarcel@sympatico.ca,14534560,000000122422275,4,5,,4
313980,09-JAN-12,05-JAN-12,Nadine,,fr,65.93.48.142,estellerochon@sympatico.ca,14493126,000000122341664,5,4,"C,était parfait",4
313981,09-JAN-12,06-JAN-12,Dorsaf,,fr,65.93.156.219,raymad@sympatico.ca,14514902,000000122371338,1,2,"Voici le commentaire de l'autre personne qui paye aussi le compte de Bell, Je crois aussi que c'est incroyable de devoir parler avec des gens de complètement éloignés du Québec qui ne comprennent absolument rien de nos problèmes pour finir par perdre des journées à attendre après un technicien et devoir encore rappeler pour qu'il vienne enfin régler le problème, nous avons un autre problème avec notre décodeur mais cette fois pour la télé et on l'endure ainsi pour ne pas devoir parler avec des gens de l'autre bout du monde et de se frustrer pour le mauvais service obtenu voilà ma réponse à votre sondage, c'est dommage en fin de compte car une fois que les techniciens du Québec viennent chez nous pour les réparations et bien là le service est excellent alors vous devriez songé à payer peut-être plus cher des gens d'ici mais avec des compétentes au lieu de vouloir économiser et d'avoir des clients frustrés.

Merci !",2
313982,08-JAN-12,07-JAN-12,Grace,,en,74.14.30.100,klyn@sympatico.ca,14523244,000000122403850,5,5,"This experience was excellent.  Liza worked on my system for several hours, and performed on two computers, re-installing the Bell Security system and everything works beautifully.  Excellent",5
313983,08-JAN-12,07-JAN-12,Darwin,,en,70.27.114.47,karench@sympatico.ca,14523020,000000122402601,5,5,,3
313984,08-JAN-12,04-JAN-12,Mohamed Sabry,,fr,50.100.136.75,comete1@sympatico.ca,14475960,000000122330059,4,4,C'était correct,4
313985,08-JAN-12,04-JAN-12,Kanchana,,en,70.48.196.67,Lizg@bell.net,14473218,000000122312133,5,5,,5
313986,08-JAN-12,07-JAN-12,Vladimir,,en,207.61.217.19,guy.delaire@sympatico.ca,14521746,000000122409740,5,5,,4
314504,08-JAN-12,06-JAN-12,Estephania,,en,70.50.60.221,nicholas.sakiadis049@sympatico.ca,14513802,000000122372820,4,4,"I was almost 2 hours on hold and talk to 2 rep's.I cancelled the bell security and then I lost the MSN EMAIL SERVICES.THEY DIREDTED ME TO MSN 1-800, THEY ASKED FOR MY PHONE NUMBER, AND THEY TOLD ME THE MSN HAVE NO RECORD OF THIS PHONE NUMBER.bELL NO MORE WORKING WITH msn, BUT BELL CHARGED ME EVERY MONTH $ 12 FOR MSN ANS SECURITY.HAVING E EMAIL FROM BELL BACK ON 06-2009 THE SECURITY WAS FREE.",3
314505,08-JAN-12,07-JAN-12,Ines,,fr,174.92.191.137,diane266@sympatico.ca,14520616,000000122396242,4,4,,5
314506,08-JAN-12,07-JAN-12,Irfan,,en,69.158.12.57,jdescoteaux@sympatico.ca,14522360,000000122397263,5,5,,4
314507,08-JAN-12,03-JAN-12,Nandhini,,en,74.15.93.118,jdatroblyn@sympatico.ca,14463880,000000122306634,4,4,"have this service in Canada. This young lady spoke fairly good English, but most of the reps in India speak too quickly and some are not understandable at all.",2
314508,08-JAN-12,07-JAN-12,Jordan,,en,70.50.14.183,glaive@sympatico.ca,14521608,000000122407361,5,5,,5
314509,08-JAN-12,29-DEC-11,Robert,,en,184.148.64.229,lindsayfamily@sympatico.ca,14411246,000000122211116,5,5,"Nothing. Our agent was amazing.  But we are very unhappy with Bell as a cell phone provider, which is part of our bundled service.  They offer better deals to new customers than to customers who have been with them for years.  Hence, the answer to the following survey question.",2
314510,08-JAN-12,04-JAN-12,Iris,,en,70.31.68.165,sandy.wood18@sympatico.ca,14486170,000000122310915,4,4,,3
314511,08-JAN-12,06-JAN-12,Malek,,fr,70.53.211.251,edutelly@sympatico.ca,14507766,000000122377947,5,5,,5
314512,08-JAN-12,06-JAN-12,Kaouther,,fr,70.55.164.217,mmourad2005@sympatico.ca,14513436,000000122366679,5,5,,5
314513,08-JAN-12,07-JAN-12,Jordan,,en,184.144.226.196,r.san1@sympatico.ca,14525570,000000122409765,5,5,nothing,5
314514,08-JAN-12,07-JAN-12,Julio,,en,70.29.241.89,meredith.royds@sympatico.ca,14524400,000000122401855,5,4,"Nothing, really. The agent courteously provided the missing information we needed to do a non-Windows-based set-up of a new router--and patiently waited through a couple of unsuccessful reboot attempts before we got it to work. ",4
314515,08-JAN-12,07-JAN-12,Cesar,,en,70.30.86.139,starkes@sympatico.ca,14526718,000000122409190,5,5,,5
314516,08-JAN-12,05-JAN-12,Edward,,en,69.159.12.80,b.m.sutton@sympatico.ca,14489994,000000122352544,5,5,Answer the call sooner,4
314517,08-JAN-12,03-JAN-12,Josue,,en,174.93.162.18,james.angie@sympatico.ca,14463648,000000122302235,4,4,,4
314518,08-JAN-12,30-DEC-11,Adnan,,en,70.52.186.51,suehonsl@sympatico.ca,14429564,000000122236050,4,4,"Nothing; it went very well",4
314519,08-JAN-12,03-JAN-12,Arun,,en,174.95.141.249,tomjewett@sympatico.ca,14456144,000000122280782,5,5,,4
314520,08-JAN-12,07-JAN-12,Mohamed Sabry,,fr,70.26.248.58,fachour@sympatico.ca,14521126,000000122408444,5,5,rien,4
314521,08-JAN-12,22-SEP-10,Edgar,,en,70.24.173.201,alporter@bell.net,9399192,000000111505201,5,5,"Absoutely nothing.  You were personable,
knowledgeable, and stayed on the phone until we completed our task at hand.

Thank you.

Laurie.",5
314522,08-JAN-12,04-JAN-12,Sumithra,,en,206.172.223.127,gillman@sympatico.ca,14478399,000000122329764,5,5,"Nothing better, the person I spoke with was patient,courteous and very efficient. She put me back on the right track and in no time fixed my problem.",5
314523,08-JAN-12,05-JAN-12,Alex,,en,65.92.114.136,tj.gregory@sympatico.ca,14502872,000000122358919,5,5,,5
314524,08-JAN-12,05-JAN-12,Budala,,en,64.231.226.38,lindaflaro@sympatico.ca,14497148,000000122340130,2,1,my order was all screwed up because someone did not take the proper order ans as a result I am still waiting for my service to be hooked up.  You should make sure that you have the right information before hanging up,3
314525,08-JAN-12,07-JAN-12,David,,en,50.101.40.121,roborob57@sympatico.ca,14525986,000000122394357,5,5,"
",5
314526,09-JAN-12,07-JAN-12,Sushil,,en,174.91.62.81,millie@sympatico.ca,14524552,000000122409401,5,5,Completely satified - No complaints at this time.,5
314527,09-JAN-12,07-JAN-12,Timmy,,en,206.248.157.40,dasun7@sympatico.ca,14520358,000000122397803,5,5,Both agents were professional and solved my problem.,4
314528,09-JAN-12,06-JAN-12,Nizar,,fr,67.68.177.222,claude_laberge9@sympatico.ca,14506438,000000122387110,5,4,,4
314529,09-JAN-12,08-JAN-12,Marta,,en,174.88.212.231,deb_wilcox@sympatico.ca,14529684,000000122421109,5,5,,5
314530,09-JAN-12,08-JAN-12,Iris,,en,69.158.113.207,antongic@sympatico.ca,14528380,000000122420106,4,3,NA,4
314531,09-JAN-12,08-JAN-12,Khaled,,en,65.94.6.156,bobbyandjohnny@sympatico.ca,14528810,000000122410749,5,5,,5
314532,09-JAN-12,08-JAN-12,Walter,,en,174.88.88.203,lismel@bell.net,14532448,000000122413335,5,5,"Nothing, everything was extremely well done and Walter was very helpful.",5
314533,09-JAN-12,08-JAN-12,Rodolfo,,en,70.30.72.27,madthib@sympatico.ca,14532716,000000122419793,5,5,,5
314534,09-JAN-12,08-JAN-12,Karen,,en,184.147.1.163,keith.melick@bell.net,14532042,000000122423167,5,4,n/a,4
314535,09-JAN-12,08-JAN-12,Sowmya,,en,70.26.65.125,gduffy000@sympatico.ca,14530588,000000122413194,5,5,,5
314536,09-JAN-12,19-DEC-11,Noureddine,,fr,174.93.161.181,bloom.fleurs@sympatico.ca,14297364,000000121990778,4,4,,5
314537,09-JAN-12,07-JAN-12,Uzair,,en,174.92.90.146,mac-1@sympatico.ca,14523913,000000122402721,3,4,,4
314538,09-JAN-12,06-JAN-12,Anis,,fr,24.203.21.79,boudag@sympatico.ca,14505588,000000122377576,5,2,"Rien, j'ai moi-même accidentellement mis fin à l'appel... Votre technicien aurait pu me rappeler. Je l'ai fait et c'était correct même si j'ai dû recommencer à tout expliquer la raison de l'appel.",5
314539,09-JAN-12,08-JAN-12,Chelsey,,en,74.15.38.229,godfreyaa@sympatico.ca,14530728,000000122415963,4,4,"Make a visit to your representatives a One Step Process. Empower your staff instead of having to be referred to the ""Customer Loyalty"" for the 'deal'",4
314540,09-JAN-12,08-JAN-12,Temsu,,en,67.70.45.127,chrisnye@sympatico.ca,14529272,000000122418735,5,5,"got a busy signal many times at your number, that doesn.t usually happen ",5
314541,09-JAN-12,08-JAN-12,Gustavo,,en,174.91.229.83,hovig.papazian@sympatico.ca,14531060,000000122414385,5,5,,5
314542,09-JAN-12,08-JAN-12,Mohammed,,en,64.231.25.48,judyandrew.lang@sympatico.ca,14531838,000000122415293,2,4,"I had called to have the Bell Security system installed on my new laptop (it's already on my other PC) and Mohommed reacted as if he had no clue what I was talking about. Once he understood what I wanted, he helped me, but in general lacked the people skills I have come to expect with Bell customer care. He had to take control of my laptop and do most of the clicking, but it would have been nice if he would have explained the procedure first, including the fact that there would be a lag in what I see to what he sees, that my computer would have to be restarted and that he would still have control over it, that I would only have to type something if he asked me to. It was not a comfortable experience.",3
314543,09-JAN-12,08-JAN-12,Marta,,en,76.65.38.31,panne@sympatico.ca,14533678,000000122416451,5,5,,5
315028,10-JAN-12,09-JAN-12,Mukendi,,en,64.231.5.136,browbre@bell.net,14537460,000000122426333,2,3,Have someone who could talk english properly It is so frustrating trying to explain problems to someone who can't speak the language to the degree needed to solve problems. Also I was passed 3 times to someone who I had to explain the problem all over again It was passed off to someone else to solve with no explanation to the new rep who was asked to help ,2
315029,10-JAN-12,09-JAN-12,Matthew,,en,174.92.85.225,msprague@sympatico.ca,14544180,000000122432693,3,1,Cancel the account and stop charging me for a service you disconnected on the 4th of August.,2
315030,10-JAN-12,09-JAN-12,Chenrup,,en,76.67.4.230,pouzar@sympatico.ca,14545046,000000122428129,4,4,,4
315031,10-JAN-12,26-APR-11,Cynthia,,en,67.71.10.50,hayden@sympatico.ca,11846671,000000116723758,3,,"Make Sure that we only receive paper bills as we consider this information private, and we don't consider the internet secure!!!!!!!!",
315032,10-JAN-12,09-JAN-12,Erin,,en,70.31.55.186,jen.fairbairn@sympatico.ca,14541252,000000122428806,5,5,The loyalty promos should be offered to loyal customers without us having to inquire about reducing our bill amount.,5
315033,10-JAN-12,09-JAN-12,Mike,,fr,65.92.177.74,jloa@sympatico.ca,14541420,000000122431349,3,3,m'offrir internet illimité,3
315034,10-JAN-12,07-JAN-12,Sondes,,fr,76.65.130.128,jacques-75@sympatico.ca,14522206,000000122401356,5,4,,5
315035,10-JAN-12,01-JAN-12,Pradheep Kumaar,,en,64.231.117.220,tbehr@sympatico.ca,14442650,000000122255998,4,4,,4
315036,11-JAN-12,10-JAN-12,Geni,,en,76.67.103.124,rosa_edgur@sympatico.ca,14559734,000000122465464,5,5,,4
315037,11-JAN-12,10-JAN-12,Walim,,fr,76.69.109.211,normand_deslauriers@sympatico.ca,14558212,000000122459126,5,4,Rien,5
315038,11-JAN-12,10-JAN-12,Jenette,,en,74.12.81.14,jldomonka@sympatico.ca,14554650,000000122457770,5,3,"Jenette advised me to call back again in 3 months to renew my discounted rate for the internet service. I wish I was given a longer time than 3 months.

Thank you for your understanding.

Laszlo Domonkos
senior pensioner with a limited income  
",4
315039,11-JAN-12,07-JAN-12,Zied,,fr,65.92.222.176,jean.hebert@sympatico.ca,14522386,000000122400166,4,4,Pas être obliger de passer différent departement,4
315040,11-JAN-12,10-JAN-12,Oussema,,fr,70.49.55.218,fogrady@sympatico.ca,14552398,000000122479086,1,1,Je nai pas la certitude que c'est regle car je subconne toujours que c'est mon voisin qui utilise mon internel.  Est-ce que l'alheimer commence comme cela. pour un voisin(je le vois de mon bureau.  L'orsqu'il est absent tout fonctionne.... la vieille se pose de serieuse de questions.. Je suis dame de compagnie pour une dame qui oublie... directement parent de Power Corp...J'ai beaucoup d'idee .....J'aimerais savoir s'il est possible d`acheter l'appareil speedstream plutot que de le loue.  ,3
315041,11-JAN-12,04-JAN-12,Haythem,,fr,174.89.166.37,isabeau35@sympatico.ca,14479332,000000122333588,5,5,Tout était parfait et rapide merci,5
315042,11-JAN-12,10-JAN-12,Ahmed Ramy,,fr,184.146.249.59,gabo@sympatico.ca,14552584,000000122470869,4,4,souligner que je suis un très bon Client depuis toujours et me faire profiter de tout les avantages possible dans l'avenir en gage de gratitude pour ma fidélité à Bell Canada,5
315043,11-JAN-12,03-JAN-12,Flahi,,fr,70.53.139.141,sallard2@sympatico.ca,14470306,000000122301964,1,1,"Résoudre mon problême.Finalement, le seul conseiller qui m'a donné satisfaction, parmi les 4 ou 5 à qui j'ai parlé est Daniel, numéro 6019327, qui a rapidement conclu qu'il fallait remplacer le modem. Quand j'ai parlé à Daniel,je lui ai dit que je voulais annuler le service. Il vous a conservé ma clientèle pour le moment.",1
315044,11-JAN-12,08-JAN-12,Daniel,,en,184.145.113.148,jgcao@bell.net,14531502,000000122421506,3,3,"Daniel provide reasonal service to me. He promised me that I could get a modem replacement in 24 hrs, which only shows up 48 hrs later. 

The modem I received is defective, I have made several phone calls try to resolve the problem on Jan.10 and Jan.11. The services provided are  unsatisfactory. One lady technical support staff has no clue what she is talking about, the other male staff is pretty rude.",2
315045,11-JAN-12,14-DEC-11,David,,en,76.69.85.157,svetamin@bell.net,14255140,000000121892565,1,2,"I pay all my bills on time. But my Internet was suddenly cut off by Bell without any warning. Also, my phone line had disturbances. 
Technical support did not have any records in their computer, and therefore did not know that it was their department who cut me off to make some changes on my Internet services. They also had no idea for how long my Internet services would be interrupted. Also, after the work was done, the Internet was NOT restored properly.",2
315046,11-JAN-12,14-DEC-11,Chuck,,en,76.69.85.157,svetamin@bell.net,14255142,000000121894958,3,4,"My Internet services were suddenly cut off by your technical department. Nobody really knew what was going on and when the services would be restored. 
I had to call twice that day and to beg your technical department to restore my Internet services for a short while, to be able to check e-mails.
Finally, when the repairs ended, the service was restored, but not fully. So I had to call again.",3
315047,11-JAN-12,06-JAN-12,William,,en,70.29.195.246,maria_lopez@sympatico.ca,14512574,000000122375692,5,5,Overall pricing is always an issue,5
315048,11-JAN-12,10-JAN-12,Asma,,en,65.92.190.156,sauve93@sympatico.ca,14560192,000000122469187,5,5,I was going to say the shipping delay of 3-5 days but I received the modem the next day so no complaints!,5
315049,11-JAN-12,10-JAN-12,Elmer,,en,69.159.19.116,ed.zobetz@sympatico.ca,14551868,000000122476967,5,5,,4
315050,11-JAN-12,10-JAN-12,Andrew,,en,74.14.0.234,j.a.borrett-sleepyfox@sympatico.ca,14553892,000000122457655,5,5,,5
315051,11-JAN-12,10-JAN-12,Jessica,,en,70.51.237.161,daniellynch@sympatico.ca,14551036,000000122477939,5,5,"Nothing, I believe the ladies name was Jessica from El salvador. Repaired my email efficiently\timely. Many thanks",5
315052,11-JAN-12,10-JAN-12,Nandhini,,en,70.54.149.126,r.m.lanche@sympatico.ca,14559094,000000122478936,5,5,Nothing,5
315053,11-JAN-12,11-JAN-12,Edward,,en,206.172.98.62,lashelle100@sympatico.ca,14555806,000000122479651,1,1,"I was promised a call back, but never received any. ",1
315054,11-JAN-12,10-JAN-12,Mariem,,fr,74.14.209.243,richard.lamb@sympatico.ca,14559458,000000122457722,4,2,"La réponse à ma question était ""il est seulement possible de prendre mes courriels"" si je suis dans un autre pays avec sympatico.  Plus tard, un autre préposé m'a dit qu'il était possible de lire et d'utiliser mes courriels de façon usuelle via Hotmail.  Ce que je fais depuis tantôt!
Merci!",4
315055,11-JAN-12,10-JAN-12,Catherine,,en,76.214.9.195,mopo85@sympatico.ca,14557778,000000122460899,4,4,,5
315056,10-JAN-12,09-JAN-12,Gregorio,,en,70.29.30.196,ellen.bohr@sympatico.ca,14539302,000000122426426,5,5,"no, Gregorio found the problem immediately",5
315057,10-JAN-12,09-JAN-12,Srinivasan,,en,70.52.185.85,s.mak@sympatico.ca,14545888,000000122437385,5,5,,5
313475,11-JAN-12,05-JAN-12,Paola,,en,69.159.108.118,nicolas.allen@sympatico.ca,14499268,000000122343605,1,1,My problem was with a virus that would not allow me to get into my computer. As I have Bell Internet Security Services I did feel that Bell should have been able to assist me in some way. Instead I was told it was my own problem and Paola said she could only help with internet access problems. I have never encounter this from bell in the past and I was very disappointed with this interaction. This is the first time I have been let down by Bell.,3
313476,11-JAN-12,10-JAN-12,Carolina,,en,66.209.53.202,csho@sympatico.ca,14550838,000000122477987,5,5,Good Enough,5
313477,11-JAN-12,10-JAN-12,Hector,,en,174.94.62.57,cjsplawnyk@sympatico.ca,14550538,000000122462608,3,3,"actually, I should have 'done better'  I should have kept Hector on the line, while going upstairs to check the desktop computer",5
313478,11-JAN-12,10-JAN-12,Franssesca,,en,65.95.107.73,rayboulding@sympatico.ca,14559252,000000122462688,5,5,,4
313479,11-JAN-12,10-JAN-12,Niyaz,,en,70.48.167.78,jsfoster4@sympatico.ca,14555046,000000122459262,5,5,,5
313480,11-JAN-12,10-JAN-12,Ryan,,en,70.48.167.78,jsfoster4@sympatico.ca,14555048,000000122459532,5,5,He was very friendly and helpful.,5
313481,11-JAN-12,10-JAN-12,John,,en,184.144.131.115,d.barr@sympatico.ca,14550886,000000122464029,5,5,,5
313482,11-JAN-12,09-JAN-12,Jamel,,fr,184.145.248.142,lysebourassa@sympatico.ca,14542986,000000122433899,4,4,,4
313483,11-JAN-12,19-DEC-11,Ines,,fr,174.88.161.119,stuvw@sympatico.ca,14304478,000000121988015,1,2,,1
313484,11-JAN-12,10-JAN-12,Eric,,en,184.151.63.192,plumber10@bell.net,14558944,000000122455936,4,4,,4
313485,11-JAN-12,10-JAN-12,Guy,,en,38.104.251.66,kendra.read@sympatico.ca,14555376,000000122465701,1,1,"The technician wasn't able to help me via the telephone so he booked a service appointment with me for a week's time (Jan 17). When I inquired about reverting back to my old modem until my appointment time came, he said that it wouldn't be a problem - so I tried it and the old modem wouldn't work any longer so I am without internet.
When I phoned back about an hour later, I wasn't able to have the issue resolved and the technical representative said he could booke a service appointment. I told him I had one for Jan17 and he said he could get me an earlier one (Jan 12). Why didn't the first technician book me on Jan 12? Why do I have to wait a week? I am now booked for Jan 12 but the technician didn't confirm my address or phone number. I hope the technician shows up!",1
313486,11-JAN-12,10-JAN-12,Nisha,,en,70.27.64.97,dimageau@sympatico.ca,14551468,000000122461874,2,1,I will not give access to my computer to any tech who is not in Canada- the techs in India and other countries are all very polite but usually do not have succss in resolving my issues- communication difficulties ( not understanding what my issue is)at times and my refusal to give direct access to my computer.  ,2
313487,11-JAN-12,10-JAN-12,Med Hedi,,fr,174.92.227.63,andre.deshaies@sympatico.ca,14548758,000000122460304,3,3,,4
313488,11-JAN-12,09-JAN-12,Mathieu,,fr,50.100.121.70,mlefebvre95@bell.net,14543996,000000122425911,4,4,"Le service avec Mathieu a été très satisfaisant. 
Cependant j'ai été très décue du service de la première personne avec qui j'ai discuté avant Mathieu. Elle n'est pas du tout au courant de l'entente déja faite avec votre compagnie et m'a meme donné de fausses informations que mathieu a corrigé. Elle n'a pas du tout cherché à résoudre le problème mais à me confronter, ce que je n'ai pas du tout apprécié et j'étais prète à changer de fournisseur. Heureusement Mathieu a bien vérifié et a règlé le problème.  ",3
313489,11-JAN-12,10-JAN-12,Emmanuelle,,en,70.27.64.97,dimageau@sympatico.ca,14551464,000000122462556,4,4,My mistake in baking out of the window without hitting the next button removed all the settings this tech had set up for me.  This was my error not hers.  Perhaps if she had reminded me to hit next instead of closing window I might not have had to call again.,4
313490,11-JAN-12,10-JAN-12,Jonathan,,fr,184.144.221.157,daniel.bechard@bell.net,14551000,000000122478965,3,3,"Régler les problèmes au premier appel, perte de temps considérable pour le consommateur.",3
313491,11-JAN-12,06-JAN-12,Meriam,,fr,70.26.191.84,jocelyne68@sympatico.ca,14510486,000000122379914,4,4,"C'est regrettable de se faire dire
""c'est facile pourtant"" lorsque la personne nous donne des instructions à faire. Je comprends ce qu'on me demande mais je ne travaille pas avec cette technologie donc ma vitesse d'exécution est certainement un peu lente. Ce n'est pas la première fois que l'on me fait cette remarque. Cela dit, je dois dire que les personnes sont toujours polies. ",4
313492,11-JAN-12,10-JAN-12,Khan,,en,64.231.204.174,william.carter@sympatico.ca,14561964,000000122459863,4,4,"hard to understand at times because  of accents, need better English to work on technical problems.",5
313493,11-JAN-12,10-JAN-12,Omar,,fr,69.156.169.202,l.dussault@sympatico.ca,14555684,000000122467871,2,1,,3
313494,11-JAN-12,10-JAN-12,Anis,,fr,70.53.141.191,laval.page@sympatico.ca,14555844,000000122461980,2,1,"Avoir été en contact avec le technicien de niceau 2. Celui qui m'a repondu à ma deuxième appel vers 16.00heures 
Mohamed",5
313495,11-JAN-12,08-JAN-12,Mohamed,,fr,70.29.190.231,primeaupierre@sympatico.ca,14533980,000000122411529,4,4,,5
313496,11-JAN-12,10-JAN-12,Rodolfo,,en,70.24.171.208,dblackburn@bell.net,14551198,000000122474582,4,4,,4
313497,11-JAN-12,07-JAN-12,Harjeeth,,en,65.93.69.53,gerisf@sympatico.ca,14521534,000000122399059,2,2,"Be a bit more creative with problem solving. It took four,long, frustrating calls to get a technician here and a new modem. Most of the technical support people were very nice (though one was testy--but I was testy too). But when I mentioned we were troubleshooted to death, they still wanted to troubleshoot. The Wi-Fi problem seemed resolved with a new modem but started again yesterday. ",3
313498,11-JAN-12,10-JAN-12,Rebeca,,en,174.95.147.124,emacn@sympatico.ca,14551988,000000122475960,3,4,"The accented English spoken by the Bell assistant was nearly incomprehensible. I had to ask for many, many repetitions.",3
313499,11-JAN-12,10-JAN-12,Armando,,en,69.158.148.251,marghagerman@sympatico.ca,14556792,000000122460967,5,4,,5
313500,11-JAN-12,10-JAN-12,Rene Jose,,en,184.147.127.105,r.reid@sympatico.ca,14559102,000000122457431,3,4,Service was good,4
313501,11-JAN-12,10-JAN-12,Med Heni,,fr,184.144.181.244,chris.goss@bell.net,14550442,000000122476269,5,5,,5
313502,11-JAN-12,10-JAN-12,Carmen,,en,64.229.23.202,trower@sympatico.ca,14561570,000000122469356,4,4,,5
313503,11-JAN-12,10-JAN-12,Shinoj,,en,74.15.34.231,louise.molson@sympatico.ca,14556256,000000122464226,5,5,,5
313504,11-JAN-12,10-JAN-12,Med Karim,,fr,184.145.150.135,marcjalbert@sympatico.ca,14556758,000000122466626,5,5,,5
313505,11-JAN-12,10-JAN-12,Saifuddin,,en,67.68.12.115,lmclarke@bell.net,14556168,000000122457437,5,5,"My representive spoke clearly and cared.
Solved all my problems and more in very way. Answer 4 is based previous calls. One good call doesn't make up for all the bad ones. ",2
313987,08-JAN-12,05-JAN-12,Eleanor,,en,174.95.86.248,jetpak@bell.net,14495522,000000122348129,5,5,,4
313988,08-JAN-12,08-JAN-12,Anusha,,en,70.24.24.231,luckythree99@sympatico.ca,14523812,000000122410151,4,4,better phone volume and reception,4
313989,08-JAN-12,19-DEC-11,Yosimar,,en,74.15.93.118,jdatroblyn@sympatico.ca,14300316,000000121988911,2,1,???,2
313990,08-JAN-12,06-JAN-12,Marouen,,fr,67.68.114.154,claudeblanc@sympatico.ca,14491532,000000122365613,5,5,rien,5
313991,08-JAN-12,06-JAN-12,Yosimar,,en,65.95.210.243,george.alcock@sympatico.ca,14508622,000000122367315,4,5,clarity of voice,4
313992,08-JAN-12,06-JAN-12,Irving,,en,174.91.72.103,rtufts@sympatico.ca,14515566,000000122373372,5,5,,5
313993,08-JAN-12,02-JAN-12,Balaji,,en,184.145.50.4,stephen.jarvis@sympatico.ca,14455522,000000122274155,5,5,,4
313994,08-JAN-12,07-JAN-12,Adnan,,en,65.95.215.128,jcarrick1@sympatico.ca,14522340,000000122407462,5,5,Nothing ... My issue was resolved and I was very happy with the support that I received!,4
313995,08-JAN-12,07-JAN-12,Haythem,,fr,65.92.37.137,demix@sympatico.ca,14520516,000000122399937,5,5,rien de plus,5
313996,08-JAN-12,02-JAN-12,Nedra,,fr,76.65.173.51,stephane059@sympatico.ca,14455514,000000122271120,4,5,,4
313997,08-JAN-12,07-JAN-12,Daniel,,en,69.159.76.138,coocher@sympatico.ca,14520116,000000122393905,5,5,"The first fellow who answered the phone had a very heavy accent and was difficult to understand.  But he forwarded my call to the proper department and Daniel was very pleasant, helpful and it was a pleasure to deal with him.  I know everyone has the right to work, but when someone has a very heavy accent and is difficult to understand, it is not a pleasant experience.",4
313998,08-JAN-12,06-JAN-12,Saliou,,fr,70.29.161.236,marion.harel@sympatico.ca,14512656,000000122386078,4,4,,4
313999,08-JAN-12,06-JAN-12,Chad,,en,70.54.107.222,jonez@bell.net,14510628,000000122380231,1,1,,2
314000,08-JAN-12,06-JAN-12,Ashwini,,en,64.229.182.141,terrassa@sympatico.ca,14516982,000000122391468,4,4,,3
314001,08-JAN-12,07-JAN-12,Kevin,,en,74.15.246.31,jbeere@sympatico.ca,14522324,000000122402454,3,1,"Wait time 1 1/2 hr plus to get tech.
Very irritating to heear  to hang on.
If iot is known that a towere has a problem in a certain area please notify when to to hang on to get answered by tech..so we know it is not our machine and that you know of a problem",3
314002,08-JAN-12,04-JAN-12,Med Wacef,,fr,67.68.109.213,lemay.guay@sympatico.ca,14481492,000000122335743,4,5,,4
314003,08-JAN-12,07-JAN-12,Neila,,fr,70.55.134.64,andreojulied@sympatico.ca,14518774,000000122407181,1,1,au prix que je paie par mois me dire que il y aura des frais pour que mon internet fonctionne partout dans ma maison je trouve ca honteux.,2
314004,08-JAN-12,05-JAN-12,Gregory,,en,74.14.62.199,r.hollins@sympatico.ca,14500280,000000122364536,4,4,Not having to schedule such a long time at home to wait for the technician,4
314005,08-JAN-12,07-JAN-12,Med Wacef,,fr,70.55.134.64,andreojulied@sympatico.ca,14518776,000000122408710,3,4,"il a ete plus jantil lui que l'autre il ma conseiller de vous apeller pour debate de mon probleme,
",3
314006,08-JAN-12,07-JAN-12,Oliver,,en,67.70.2.93,hriberdy@sympatico.ca,14521996,000000122401918,5,5,,5
314007,08-JAN-12,06-JAN-12,Dilli,,en,70.53.25.182,stephen.hall8@sympatico.ca,14516526,000000122383747,5,5,Dilli was patient and helpful regarding my query.,5
314008,08-JAN-12,06-JAN-12,Seshadri,,en,64.231.51.169,debbiesforbes@sympatico.ca,14507136,000000122390884,4,5,Was not at all happy with an outage for the entire day.  Not even sure when exactly the issue was resolved because I continued to have a red internet light.  I finally got sick of waiting longer and called for a second time to see when the outage would be fixed.  It seems it was fixed and all that had to be done was to have my user name and password rekeyed in to rest it.  I of course would never have known this and it seems waited unnecessarily for my service to resume.  This was unacceptable to me.  Had I not called again it seems I would have been waiting for hours if not days more.    ,3
314009,08-JAN-12,05-JAN-12,Gilberto Jose,,en,184.145.2.83,mugs.bill@sympatico.ca,14499096,000000122356654,5,5,,5
314010,08-JAN-12,07-JAN-12,Leslie,,en,65.93.199.96,faso@sympatico.ca,14521152,000000122399035,4,4,none,4
314011,08-JAN-12,07-JAN-12,Mukesh,,en,70.54.129.61,femias@sympatico.ca,14521186,000000122402671,2,2,One of my issues was resolved but the customer care representative didn't listen to and understand what my second issue was he got off the phone promising to call me back which he did but at that point I no longer had time to deal with the issue.,2
314012,08-JAN-12,06-JAN-12,Gregory,,en,70.49.231.114,northrup@sympatico.ca,14513926,000000122390866,5,,,4
314013,08-JAN-12,07-JAN-12,Oscar,,en,184.148.175.22,Crystal_Fraser@bell.net,14518294,000000122396871,4,4,"Would like an adjustment to you bill where we didn't have internet service that we were paying for.
",4
314014,08-JAN-12,07-JAN-12,Gerardo,,en,65.93.150.196,jhuber@sympatico.ca,14522524,000000122408421,3,2,"It took about 2 hrs on the phone to try to find the problem and it wasn't resolved. 
Should have recommended a technician come here, earlier in the call.",3
314015,08-JAN-12,31-DEC-11,April,,en,174.89.52.221,karen.gray@sympatico.ca,14434798,000000122245466,5,5,,4
314016,08-JAN-12,14-DEC-11,Hayett,,fr,70.49.77.194,mikeber@sympatico.ca,14251920,000000121890986,5,5,que la téléphoniste ne sois pas en Tunésie mais au Québec pour aider nos Québécois,5
314017,08-JAN-12,07-JAN-12,Uzair,,fr,76.64.23.208,louiscgirard@sympatico.ca,14523740,000000122403376,4,4,------,4
314018,08-JAN-12,06-JAN-12,Thierry,,en,184.145.175.164,davidbacon7@sympatico.ca,14507008,000000122373639,3,3,Offer a better agreement (price-wise) to a longtime loyal customer. ,3
314019,08-JAN-12,03-JAN-12,Krutthiga,,en,76.68.118.58,louis_t@sympatico.ca,14466228,000000122302403,4,4,,4
314020,08-JAN-12,03-JAN-12,Mathew,,en,70.31.93.157,nuala.roe@sympatico.ca,14468424,000000122307174,5,5,nothing,4
314021,09-JAN-12,30-DEC-11,Noureddine,,fr,70.24.218.120,armond.allomo@sympatico.ca,14418858,000000122228824,1,1,,1
314022,09-JAN-12,07-JAN-12,Ameer,,en,70.24.18.247,jjenkinson@sympatico.ca,14510364,000000122392237,5,5,continue with your helping expertise  I appreciated your help.You guys are the best. Thank you.---Jim Jenkinson,5
314023,09-JAN-12,08-JAN-12,Divya,,en,166.249.201.213,ray.rgregistration@sympatico.ca,14534082,000000122422098,4,4,Maybe the Technician could have had better training on how to deal with Skydrive?.,3
314024,09-JAN-12,04-JAN-12,Bismiya,,en,70.52.129.114,frankem.deboer@sympatico.ca,14477930,000000122328022,5,5,,4
314025,09-JAN-12,08-JAN-12,Jose,,en,65.95.183.19,acl1213@sympatico.ca,14528090,000000122414468,5,5,,5
314026,09-JAN-12,06-JAN-12,Med Anouar,,fr,184.144.165.71,guy.villemure@sympatico.ca,14508998,000000122370875,4,4,,3
314544,08-JAN-12,06-JAN-12,Nejib,,en,174.92.92.88,prl925@sympatico.ca,14514628,000000122371196,4,4,Even though I had good service I wish the job could be done here in Canada and not in Tunisia.,5
314545,08-JAN-12,06-JAN-12,Mohd,,en,67.68.17.243,hdrider@bell.net,14509172,000000122388888,1,1,"Taken a minute to listen to the complaint instead of talking straight thru the conversation and not allowing me to even answers questions I was being asked. The end for me finally came when I was told they would send someone out to look at it but I would likely be charged for it. After waiting for this web page to load on this slow connection I have, it seems to me that I need to call Eastlink and have all my Bell services changed over to Eastlink.",1
314546,08-JAN-12,07-JAN-12,Christopher,,en,74.15.117.166,anthony.daddese@sympatico.ca,14518866,000000122397747,4,3,"I' satisfied with the work done by your first technician. BUt I had to make a second call as again I lost Internet access. As if that was'nt enough I had to call a third time for the same problem and this time I spoke with a girl which solved the problem, up to now at least .               ",5
314547,08-JAN-12,05-JAN-12,Samia,,fr,70.30.169.248,peag@sympatico.ca,14499898,000000122359538,5,5,,5
314548,08-JAN-12,05-JAN-12,Med Mehrez,,fr,70.30.169.248,peag@sympatico.ca,14499900,000000122360091,5,5,,5
314549,08-JAN-12,06-JAN-12,Ben Mahmoud,,fr,74.14.208.52,jacques.auclair@sympatico.ca,14509752,000000122381794,3,3,"Cela fait plusieurs fois que je suis obligé d'appeler pour le même problème.
En plus je me suis rendu compte que vous me chargez très cher pour le service que je reçois.",2
314550,08-JAN-12,07-JAN-12,Gregorio,,en,70.51.74.59,peter.antaya@sympatico.ca,14525322,000000122404705,5,5,I am pleased with this experience.,4
314551,08-JAN-12,06-JAN-12,Chae,,en,174.88.14.174,canjohn47@sympatico.ca,14505908,000000122377274,5,5,"This service is supposed to be available to order directly from the internet section ""Usage insurance"" but the link did not work on my browser (Safari 5.1.2)so I had to call in. ",3
314552,08-JAN-12,01-JAN-12,Twinx,,en,74.14.5.157,sjwild@sympatico.ca,14442414,000000122254138,5,4,The request was not clearly understood. I had service to resolve issues with internet access. The technician replace an old modem with a new one. I called for instructions on returning old modem yet letter I received with respect to instructions indicated that I had cancelled internet service. This was not the case. I was simply returning a modem that had been replace by Bell.,4
314553,08-JAN-12,06-JAN-12,Bettaib,,fr,69.159.167.176,mariostonge@sympatico.ca,14512660,000000122388999,5,4,,4
314554,08-JAN-12,07-JAN-12,Diego,,en,70.29.113.118,canusa@sympatico.ca,14519670,000000122406602,5,5,Nothing !!1,5
314555,08-JAN-12,06-JAN-12,Ghassen,,fr,184.145.254.2,degel49@bell.net,14507162,000000122373586,5,5,,5
314556,08-JAN-12,08-JAN-12,Partha,,en,70.27.153.145,jsiembida@sympatico.ca,14522858,000000122409935,5,5,,5
314557,08-JAN-12,03-JAN-12,Srinivasan,,en,184.147.61.202,r_foran@sympatico.ca,14469310,000000122281203,5,5,,5
314558,08-JAN-12,04-JAN-12,Celina,,en,184.144.30.184,fbrucejones@sympatico.ca,14477696,000000122325285,5,5,,5
314559,08-JAN-12,05-JAN-12,Guylaine,,fr,174.92.180.111,jgfortier@sympatico.ca,14495548,000000122351726,4,4,Réduire vos couts.,3
314560,08-JAN-12,06-JAN-12,Karen,,en,184.147.34.152,dfenton_6@sympatico.ca,14507266,000000122388458,5,5,,5
314561,08-JAN-12,07-JAN-12,Sinu,,en,184.144.34.12,mbunton13@sympatico.ca,14524328,000000122408628,5,5,Nothing.  Everything was handled well.,4
314562,08-JAN-12,27-DEC-11,Karina,,en,174.94.63.123,guylazure@sympatico.ca,14377926,000000122152116,5,5,,5
314563,08-JAN-12,05-JAN-12,Anusha,,en,174.95.143.200,nlmorris@bell.net,14499356,000000122363236,5,5,Your tech support people all seem to be skilled. Only problem is some can be hard to understand due to their accent especially if they speak fast. Not there fault but can make it harder for a custom3r who is not totally computer savvy. ,5
314564,08-JAN-12,07-JAN-12,Jose,,en,69.156.92.103,craigfarquharson@sympatico.ca,14520156,000000122403293,4,4,,5
314565,08-JAN-12,27-DEC-11,Claude,,en,70.24.89.94,cejjn3@sympatico.ca,14374788,000000122158056,4,4,better initial installation would have prevented my service call.,4
314566,08-JAN-12,07-JAN-12,Dilip,,en,74.12.43.141,jwrk@sympatico.ca,14522954,000000122408152,3,2,live up to your statement that I should have a 2 mb /sec download speed,2
314567,08-JAN-12,07-JAN-12,Gayathri,,en,69.159.14.184,lisa.noel@bell.net,14523652,000000122393096,1,1,find people who know what they are doing !!! I was on the phone for 1 hour and 42 minutes with no resolve and 3 different people helping.  And they were not very clear on thier english !,2
314568,08-JAN-12,03-JAN-12,Deoborah,,en,184.148.124.120,pmarsillo@sympatico.ca,14469114,000000122292984,5,5,,5
314569,08-JAN-12,06-JAN-12,Khan,,en,65.95.83.216,j.stamers@sympatico.ca,14509684,000000122373090,5,5,SHORTER WAIT TIME FOR SERVICE REP TO ANSWER CALL,5
314570,08-JAN-12,07-JAN-12,Casey,,en,174.91.132.61,danny.ogaki@sympatico.ca,14520330,000000122398132,5,5,Checking carefully the expired date on credit card.,
314571,08-JAN-12,06-JAN-12,Saleh,,fr,70.30.195.245,m_touchette24@sympatico.ca,14512326,000000122377383,4,5,"ce n'est pas moi qui ai appelé, on m'a appelé!",4
314572,08-JAN-12,07-JAN-12,Eka,,en,70.48.161.120,kim.mierzswinski@sympatico.ca,14523188,000000122398319,5,5,,5
314573,08-JAN-12,07-JAN-12,Alonia,,en,76.64.210.249,gerry.quint@sympatico.ca,14521542,000000122406939,5,3,,3
314574,08-JAN-12,05-JAN-12,Shakeel,,en,64.231.117.24,ghandih@sympatico.ca,14493892,000000122356813,4,4,"From my point of view, nothing ",4
314575,08-JAN-12,07-JAN-12,Salvador,,fr,174.95.115.225,duquette_2@sympatico.ca,14520880,000000122401068,5,5,,5
314576,08-JAN-12,04-JAN-12,Elmer,,en,67.71.84.81,serjio@sympatico.ca,14486400,000000122337514,5,3,Problem fixed sooner,4
314577,08-JAN-12,07-JAN-12,Manuel,,en,174.95.252.226,michelle.hardie061@sympatico.ca,14524500,000000122402831,5,5,,4
314578,08-JAN-12,07-JAN-12,Mudilyar,,en,184.146.120.122,cheryllstevenson@bell.net,14519912,000000122408802,5,3,get it right the first time,4
314579,08-JAN-12,07-JAN-12,Justin,,en,70.50.201.175,i.ng@sympatico.ca,14522046,000000122394231,5,5,,4
314580,08-JAN-12,21-DEC-11,Camille,,fr,70.30.153.163,acapulco@sympatico.ca,14311906,000000122050807,5,5,"Cette personne est tres aimable et repond d'une maniere que tout le monde voudrait faire affaire avec elle chez vous, ne la perdez surtout pas.        ELEE EST TRES EFFICACE ET CONNAIT VOS PRODUITS.
",5
314581,08-JAN-12,03-JAN-12,Ahmed,,en,174.95.129.17,AdrianneOD_007@bell.net,14457121,000000122283774,5,5,Best service around,5
314582,08-JAN-12,07-JAN-12,Visakan,,en,174.95.58.79,cmcbeigh@sympatico.ca,14520086,000000122402649,5,5,Was very helpful. Directions were clear and effective. Your rep. was polite and certainly well trained.,5
314583,09-JAN-12,05-JAN-12,Syed,,en,174.95.58.200,albert.pahor2@sympatico.ca,14489364,000000122346082,5,5,,4
314584,09-JAN-12,08-JAN-12,Tejaswvi,,en,65.95.68.163,m.corcoran@sympatico.ca,14532654,000000122419791,5,5,"Nothing, everything went well.  My helper was excellent - friendly, patient,knowledgable and easy to understand.",5
315058,10-JAN-12,04-JAN-12,Asma,,fr,70.55.179.195,clode.jose1@sympatico.ca,14475884,000000122313933,5,4,De m'avoir informé que je continuerais d'être facturé des frais d'utilisation,5
315059,10-JAN-12,09-JAN-12,Ericka,,en,70.30.70.29,rworobec@sympatico.ca,14545852,000000122436123,5,5,,5
315060,10-JAN-12,09-JAN-12,Hency,,en,70.29.34.104,boblin@sympatico.ca,14537324,000000122426194,4,4,"This particular time it was good. Since I have a hearing problem (older senior with 2 hearing aids), speaking to an English speaking technician, was so much more helpful for me. ",4
315061,10-JAN-12,09-JAN-12,Suresh,,en,69.157.54.139,theangellady@sympatico.ca,14546992,000000122433143,5,5,Nothing really,5
315062,10-JAN-12,24-DEC-11,Ibtissem,,fr,76.67.188.85,verolaniel@bell.net,14355566,000000122105793,1,1,"me rappeler lorsque la ligne a coupé...je me plains de troubles avec mon téléphone... et j'avais déjà attendu plus de 45 minutes pour me faire raccrocher la ligne au nez... Mon modem fait de l'interférence dans ma ligne de téléphone de façon alléatoire.   Je résouds mon problème en débranchant le modem internet.  Oui j'ai des filtres sur tous mes téléphones!  Pourrais-je avoir:
1- un rabais car mon téléphone ne fonctionne pas adéquatement depuis qu'il est branché en juillet.
2- un modem qui ne fait pas d'interférance lorsque je parle au téléphone.",1
315063,10-JAN-12,09-JAN-12,Darwin,,en,204.101.237.139,michael.attallah@sympatico.ca,14543748,000000122451980,3,4,,3
315064,10-JAN-12,09-JAN-12,Pradheep Kumaar,,en,70.29.71.25,jbachtik@sympatico.ca,14541078,000000122451773,5,2,"Accidently, I lost connection, but he trys to call back 3 times,  Thanks !( But,in that time,I already had another technical help )",5
315065,10-JAN-12,09-JAN-12,Valarmathy,,en,70.26.41.145,pendert@sympatico.ca,14544832,000000122424877,3,1,"it took 1 call and 3 transfers to get help to set up a BB Playbook emessenger application; only to be told we had to register for the free service. We are in our 60's and you have no idea how frustrating this is. All your agents were polte and tried to be helpful. But, surely the last one who could have helped us, could have done so and then have done the registration. The directions re setting up emessenger are useless. ",3
315066,10-JAN-12,04-JAN-12,Nizar,,fr,184.145.150.171,trooper.qc@sympatico.ca,14487822,000000122326799,1,1,"Il aurait fallu être ""vraiment"" à l'écoute de ma demande.

Le préposé m'a donné des réponses générales, toutes faites, ce que toute personne avec un tant soit peu d'expérience connait. J'ai eu beau tenter de lui expliquer le problème rencontré, il me ramenait à des configurations de base, évidentes, dont je lui ai clairement expliqué que j'avais déjà réalisé.

Il m'a semblé évident que pour ce préposé, ce qui importe réellement, c'est le volume d'appel réalisé et non la qualité de l'aide octroyée. Si le client a un problème important à résoudre, il s'en fou royalement. Sous le couvert d'une grande politesse transparait alors une envie effrénée de ""patcher"", bâcler, à la va-vite, pour passer au client suivant.",2
315067,10-JAN-12,09-JAN-12,Allan,,en,70.52.164.142,cookiebabs@bell.net,14538272,000000122430384,5,5,nothing,4
315068,10-JAN-12,09-JAN-12,Vijayashanti,,en,70.54.103.207,waltere@sympatico.ca,14547494,000000122449258,4,4,N/A,3
315069,10-JAN-12,09-JAN-12,Jose,,en,76.70.46.141,dbwillia@sympatico.ca,14538626,000000122428992,5,5,"When I call the help line I ask what country am I calling? Then I ask to be transferred to a Canadian rep. (This call they said they had no way of transferring the call) So reluctantly at first I explained my issue with the rep. At the end he was very helpful and patient with me. At the end of the call I even asked to speak to his manager, which I did. (Saying how good this tech was and an asset to his company). But as a Canadian consummer I should have the right to deal with a BCE Canadian rep Canada, supporting Canadians in Canadian jobs",4
315070,10-JAN-12,09-JAN-12,Reuben,,en,184.147.125.45,siegfriedw@sympatico.ca,14546366,000000122449634,5,5,,5
315071,10-JAN-12,09-JAN-12,Med Anouar,,fr,70.24.199.5,guymarcil@bell.net,14540370,000000122452394,5,5,,3
315072,10-JAN-12,06-JAN-12,Marc,,en,76.64.147.248,raquel.lizarazo@sympatico.ca,14514878,000000122370746,4,4,"Service was very good. I was explained how to download Bell Antivirus which I did, but still get a message saying that the dowloadig was not complete.",5
315073,10-JAN-12,09-JAN-12,Charles,,en,76.69.5.115,patmeljay@sympatico.ca,14544686,000000122431166,3,3,lower my bill.,3
315074,10-JAN-12,09-JAN-12,Vijay,,en,69.156.155.101,dennis.robinson@sympatico.ca,14538770,000000122424436,4,4,Not sure. My modem wasn't working and it appears it was corrupt. Nothing the Representative could do worked. This has happened before three times. Today m ymodem is working again while a new one is on the way. There is a system problem that noone seems able to pinpint the cause. Frustrating for everyone.,4
315075,10-JAN-12,09-JAN-12,Manoranjith,,en,174.91.130.222,sharon.lewis2@sympatico.ca,14546286,000000122442028,4,4,,5
315076,10-JAN-12,03-OCT-11,Tarek,,fr,76.69.181.96,lavoiegiguere@sympatico.ca,13491906,000000120296539,5,5,,5
315077,10-JAN-12,05-JAN-12,John,,en,70.31.221.139,enuss@sympatico.ca,14493056,000000122358928,5,4,have a person answer the phone instead of going through a series of buttons and departments before reaching the right person.,4
315078,10-JAN-12,09-JAN-12,Gautham,,en,76.64.209.120,lecassidy@sympatico.ca,14542498,000000122434034,4,3,,4
315079,10-JAN-12,09-JAN-12,Robert,,en,67.68.54.84,samandjo@sympatico.ca,14545990,000000122428111,5,5,,5
315080,10-JAN-12,07-JAN-12,Timmy,,en,65.92.92.70,marieelliott@sympatico.ca,14524088,000000122401465,5,5,,4
315081,10-JAN-12,07-JAN-12,Judith,,en,70.50.96.27,raybateman@bell.net,14525674,000000122396846,4,4,"Judith was great.  She took the effort to identify the root problem that I have been having for 3 months. 
Incompetence reigns supreme in your Internet department.  
Thank you Judith!
",3
315082,10-JAN-12,10-JAN-12,Suzon,,en,184.147.120.242,cawthornet@sympatico.ca,14537752,000000122452610,5,4,no comment,5
315083,10-JAN-12,09-JAN-12,Naoufel,,fr,174.93.251.19,aline.borduas@sympatico.ca,14536424,000000122430949,3,3,avoir une personne qui parle correctement le francais,3
315084,10-JAN-12,05-JAN-12,Paula,,en,174.95.133.7,bandnprivett@sympatico.ca,14490104,000000122345621,5,5,,5
315085,10-JAN-12,09-JAN-12,Andrew,,en,74.14.148.234,grammawaller@sympatico.ca,14540270,000000122431760,5,4,,4
315086,10-JAN-12,09-JAN-12,Faten,,fr,67.68.114.181,henri.gosselin@sympatico.ca,14540590,000000122433342,5,5,"Rien de plus; c'était un service parfait rendu par une dame très très compétente.",5
315087,10-JAN-12,09-JAN-12,Alaaeddine,,fr,142.213.160.67,miclo@bell.net,14543850,000000122450874,4,4,,4
315088,10-JAN-12,09-JAN-12,Andy,,en,174.91.139.17,h.morra@sympatico.ca,14540413,000000122436056,5,5,,4
315089,08-JAN-12,07-JAN-12,Sihem,,fr,70.53.134.153,jsbernier@sympatico.ca,14522854,000000122394013,5,5,Tout était parfait.,5
315090,08-JAN-12,07-JAN-12,Prem,,en,174.91.74.11,jeety@sympatico.ca,14510118,000000122392706,5,5,,5
315091,09-JAN-12,04-JAN-12,Michel,,en,76.65.175.80,j___gravel9@sympatico.ca,14479446,000000122336269,3,3,no comment,4
313506,11-JAN-12,09-JAN-12,Kranthi,,en,70.49.239.108,buzzkirk@bell.net,14537548,000000122450186,5,5,,5
313507,11-JAN-12,05-JAN-12,Jose,,en,69.159.23.173,clives@sympatico.ca,14491576,000000122344665,3,4,,3
313508,11-JAN-12,10-JAN-12,Elmer,,en,50.101.34.23,rbaldwin3@sympatico.ca,14559277,000000122468597,5,5,,5
313509,11-JAN-12,10-JAN-12,Moez,,fr,70.29.199.240,jean-guy.damour@sympatico.ca,14554308,000000122460147,5,5,,4
313510,11-JAN-12,09-JAN-12,Salma,,fr,65.93.169.254,lamye.seffar@sympatico.ca,14542370,000000122427579,4,3,,4
313511,11-JAN-12,10-JAN-12,Alberto,,en,76.64.28.92,franrico@sympatico.ca,14552506,000000122459315,5,1,"Maybe telling me that I have a protection agains virus and it was free to install...! until this happens and to fix it it will cost me 250.- that I don't have being a retired person on a fix income, I have to keep with this problem until the system goes ""kaput""...",4
313512,11-JAN-12,10-JAN-12,Anne,,en,174.92.139.8,a-lbeswick@bell.net,14548212,000000122459039,4,4,,4
313513,11-JAN-12,10-JAN-12,Gopi,,en,65.95.184.79,smartdeco4@sympatico.ca,14560658,000000122476669,3,4,"To your credit, your srvice rep WAS here between 0800 and 1200 as promised.  He fixed the problem.  My grievance is that this technical problem has happened twice in as many days.  both Techs said that my land line was comprimised in the Bell box downstairs, and this WAS NOT A PROBLEM FROM MY TELEPHONE IN MY APARTMENT.   So, how can the same problem happen in such a short time?????  i have subscribed to Bell Canada for over thirty years and have never experienced this before.  You must consider the incovenience to not have access to my visitors from the entrance callboard - Had to use my elevator four times to go let them in downstairs in the lobby!!!",4
313514,11-JAN-12,10-JAN-12,Sam,,en,65.93.48.102,fitzroyroberts3@sympatico.ca,14552346,000000122470232,4,4,,5
313515,11-JAN-12,10-JAN-12,Wissem,,fr,74.14.207.91,glahaie1@sympatico.ca,14552950,000000122469484,2,2,Verifier le reseaux,3
313516,11-JAN-12,10-JAN-12,Kevin,,en,128.100.93.12,r.cunha@sympatico.ca,14559082,000000122456223,4,4,"Keep my pricing low for more that a year, a 29.9% increase in 11 months is unacceptable.",3
313517,11-JAN-12,10-JAN-12,Chekib,,fr,67.68.192.225,louisenosotti@sympatico.ca,14556272,000000122472479,1,1,"Le tecnicien a été très bien. Il a pris le temps, a été patient et courtois, a bien travaillé mais le problème est toujours là. Je perds les courriels dans INBOX lorsque je clique ailleurs
Je n'ai aucune idée quant à quoi aurait pu être fait pour régler le problème.   ",5
313518,11-JAN-12,10-JAN-12,Fodie,,en,74.15.62.94,rwc473@sympatico.ca,14559902,000000122473633,4,5,"Not much, he was very helpful and went far beyond what I had called for help on.",5
313519,11-JAN-12,10-JAN-12,Tejaswvi,,en,142.158.48.89,rakibhandari@sympatico.ca,14559176,000000122478454,5,5,This call was most professionaly handled. I was walked through my problems in setting up new modem and the wireless set up. Most wonderful help.,5
313520,11-JAN-12,18-DEC-11,Zaccheus,,en,74.14.156.116,pdudley@sympatico.ca,14294194,000000121972639,5,4,Excellent help,5
313521,11-JAN-12,04-JAN-12,Kyle,,en,206.228.222.37,m.grabowska@sympatico.ca,14482124,000000122322899,1,4,"The first rep I spoke with was Sharon.  She was wonderful and a great help.  The second rep I spoke with (I don't remember her name) was another woman.  She was confused about what service I was requesting, put me on hold numerous times, she was laughing and giggling throughout the service call due to comotion around her.  She had people around her that were talking and laughing and she seemed like she was busy with personal 'fun' matters rather than helping me.  I was connected to her for over 40 minutes, most of which I was on hold!!!!!   She was rude to me by the end of the call.  ",4
313522,11-JAN-12,07-JAN-12,Majdi,,fr,174.93.194.186,marcsim69@bell.net,14524034,000000122397857,5,5,,5
313523,11-JAN-12,10-JAN-12,Christopher,,en,65.93.167.76,smcaldwell@sympatico.ca,14560660,000000122454220,5,5,,5
313524,11-JAN-12,09-JAN-12,Sofien,,fr,69.157.225.185,germaine.pouliot@sympatico.ca,14540030,000000122435452,5,2,"Je peux avoir maintenant accès à mes courriels et en envoyer à partir de hotmail.com qui m'amène à Bell après avoir entrer mon adresse courrielle et mon mot de passe.  Mais je n'ai toujours pas accès à mes courriels à partir de Windows mail.  Je coyais qu'un technicien devait me contacter aujourd'hui.  
Germaine Pouliot Olson",3
313525,11-JAN-12,09-JAN-12,Adarsh,,en,184.144.130.112,jhabecker@sympatico.ca,14541334,000000122430760,1,1,need english canadian techs ,1
313526,11-JAN-12,10-JAN-12,Mario,,en,70.26.65.64,halgreenberg@sympatico.ca,14553260,000000122463259,5,5,,5
313527,11-JAN-12,29-DEC-11,Saifeddine,,fr,184.144.188.235,caroleouimet@sympatico.ca,14404954,000000122195320,4,4,,4
313528,11-JAN-12,10-JAN-12,Walter,,en,76.66.133.70,eleut@sympatico.ca,14551942,000000122468742,5,5,,4
313529,11-JAN-12,11-JAN-12,,,en,99.248.65.101,,,,5,5,The young lady was very helpful!!!!!!!!,5
313530,11-JAN-12,28-DEC-11,Kelly,,en,65.94.178.43,bthungerbuhler@sympatico.ca,14389014,000000122165387,5,5,,5
313531,11-JAN-12,10-JAN-12,Maher,,fr,70.48.191.223,afiset@sympatico.ca,14548416,000000122466053,5,4,,4
313532,11-JAN-12,10-JAN-12,Darwin,,en,50.101.32.15,pdholden@bell.net,14558702,000000122461982,5,5,,5
313533,11-JAN-12,10-JAN-12,Julio,,en,64.231.187.77,frankiandpatti@sympatico.ca,14552498,000000122471391,5,5,,5
313534,11-JAN-12,10-JAN-12,Raj,,en,76.64.106.227,sylvainmethot@sympatico.ca,14561108,000000122472471,5,4,"Please have Mr Watson  call me,I will be glad to discuss the issue with him.
I have a personal,a comercial,and a secondary home account with Bell and I have unresolved issues on all of them.",
313535,11-JAN-12,09-JAN-12,Michael,,en,76.70.44.204,flkarwelat@sympatico.ca,14539630,000000122436809,5,5,NIL THE REP WAS VERY KNOWLEDGEABLE AND COURTEOUS,5
313536,11-JAN-12,10-JAN-12,Ahmed,,fr,67.71.71.17,alain.milburn@sympatico.ca,14548520,000000122455409,4,3,un plus bas taux ,4
313537,11-JAN-12,10-JAN-12,Carl,,en,67.68.35.84,hi_ho_silver@sympatico.ca,14553502,000000122456626,5,5,Carl was great! Very helpful.  Answered all inquiries and he was patient.,4
313538,11-JAN-12,09-JAN-12,Roberto,,en,76.68.128.65,jdikken@bell.net,14541130,000000122437611,4,3,,3
313539,11-JAN-12,10-JAN-12,Benjamin,,en,76.69.10.78,dbthomson@sympatico.ca,14551206,000000122467960,1,1,"Mr.Watson
Although you indicate that the service was provided at 4:28 pm that was the start time. The finish time was after 9:00pm and involved 4 technicians,after the session was finished I was advised that the wireless adapter was either not installed in the laptop (it was and had worked for approx 6 months previously) or it was disfunctional.
The actual cause of the problem was a faulty 2 wire wireless modem from Bell (which has now been replaced). 
Unfortunately during this Chat many setting were rearranged and I have since had to call in competent service people to reset them.
I should also point that the Jan 10 call there was also one on Jan 9 for approx I hour.
This should explain my rating of the service and I really must consider the advice of both family and friends ""Switch to another service provider (Rogers?)
",1
314027,09-JAN-12,08-JAN-12,Gayathri,,en,184.151.115.118,rhasel@sympatico.ca,14534156,000000122410617,5,5,"Language training to speak better English: pleasant young woman likely in India or some other country with a thick Indian accent, had trouble understanding and pronouncing s vs f
Consider language training (eg, I used company www.traducform.com ""SMART Program"" to improve my second or third language)",5
314028,09-JAN-12,07-JAN-12,Abid,,en,65.94.134.118,william.pearson@sympatico.ca,14527520,000000122398022,5,5,nothing,5
314029,09-JAN-12,07-JAN-12,Estephania,,en,74.15.54.135,apreston@sympatico.ca,14518920,000000122396793,4,4,,5
314030,09-JAN-12,08-JAN-12,Aleem,,en,184.146.165.206,wwatson@bell.net,14535736,000000122418357,4,4,Had difficulty hearing clearly - had to ask to repeat instructions numerous times .,4
314031,09-JAN-12,28-DEC-11,Nebil,,fr,184.148.249.28,andre.leclerc3@sympatico.ca,14387738,000000122176791,5,4,Rien le technicien a tout fait pour règler mon problême,5
314032,09-JAN-12,28-DEC-11,Ahmed,,en,76.69.97.118,christopher_brown@sympatico.ca,14389674,000000122177450,5,3,I would like to know the amount of my bill per month as it never seems to be what the inquiry gives me.If my bill will be $189.00 per month I will definetily cancel and go to another company.,3
314033,09-JAN-12,03-JAN-12,Julio,,en,184.146.82.21,edc1@sympatico.ca,14461486,000000122292790,5,4,,5
314034,09-JAN-12,04-JAN-12,Maureen,,en,70.55.184.85,andrea_ravnich@sympatico.ca,14473982,000000122329233,4,4,"Time frame
All was resolved, but took up most of my evening.
Maureen, the rep was very courteous, and helpful.  
Keep her!! :) ",4
314035,09-JAN-12,08-JAN-12,Sowmya,,en,69.157.65.222,clarke@sympatico.ca,14529318,000000122420085,5,5,nothing,5
314036,09-JAN-12,08-JAN-12,Alvaro,,en,70.49.29.152,ted.warning@sympatico.ca,14535230,000000122422084,4,4,Nothing...The agent had the answers.,4
314037,09-JAN-12,06-JAN-12,Catherine,,en,70.54.80.16,rgpurcell@sympatico.ca,14515096,000000122383739,5,5,,5
314038,09-JAN-12,08-JAN-12,Tathiana,,en,174.91.28.25,macidm@sympatico.ca,14532702,000000122413756,5,5,"why cant Bell have modem replacements available at Bell stores in malls when peolle need them on weekend?
The inconveniance of a blown modem over a w/e is frustrating",5
314039,09-JAN-12,08-JAN-12,Mhamed Chekib,,fr,174.92.223.226,ferlandalbert@bell.net,14530324,000000122418625,5,5,,4
314040,09-JAN-12,08-JAN-12,Mahesh,,en,65.95.10.42,baxter.laura@sympatico.ca,14528630,000000122419055,5,4,,5
314041,09-JAN-12,08-JAN-12,Ali,,en,174.95.155.120,dulic@sympatico.ca,14530006,000000122414164,2,2,To resolve my issue with e-mail password change should have done a better job.Not waiting 24-36 hours to get back to me.,5
314042,09-JAN-12,05-JAN-12,June,,en,70.27.51.221,whayles@sympatico.ca,14503504,000000122362668,4,4,,4
314043,09-JAN-12,08-JAN-12,Stephen,,en,65.94.96.186,karynekelly@sympatico.ca,14531970,000000122410923,5,5,nothing,5
314044,10-JAN-12,08-JAN-12,Fathi,,fr,65.93.49.193,g.forest26@bell.net,14530478,000000122422715,4,4,,5
314045,10-JAN-12,09-JAN-12,Satish,,en,70.54.237.226,storeybook82@sympatico.ca,14546690,000000122424196,4,3,Second call to tech way better than first. First tech didn't believe the issues two techs explained to me.  Second bell tech did. First didn't believe in hackers. Second one to follow up at ten. Haven't heard yet. I liked him. ,3
314046,10-JAN-12,02-JAN-12,Frank,,en,65.95.29.39,emcgowam@sympatico.ca,14447116,000000122275250,4,3,,2
314047,10-JAN-12,09-JAN-12,Gloria,,en,69.157.63.209,winfieldr@sympatico.ca,14547570,000000122425166,5,5,,4
314048,10-JAN-12,09-JAN-12,Porushotham,,en,70.24.89.101,barbara.yates@sympatico.ca,14536996,000000122449576,5,5,,5
314049,10-JAN-12,09-JAN-12,Ivette,,en,70.50.31.182,pmhvac@bell.net,14545030,000000122430581,5,5,,5
314050,10-JAN-12,09-JAN-12,Mohsen,,fr,76.69.99.24,titoi@sympatico.ca,14547082,000000122451988,5,5,,5
314051,10-JAN-12,08-JAN-12,Jhon,,en,69.156.99.199,cyril.baker@sympatico.ca,14529490,000000122418711,5,5,"I originally called in the morning and talked to a rep who asked me to connect my computer directly to the modem with an ethernet cable. As it would take a few minutes to do this I was told he would call back in 10 minutes. Well after a couple of hours of waiting for this call I decided to call again, at which time a different rep knew just what to do to resolve my issue. The wait was not necessary, and ended up wasting a good part of my day and time. This could very easily be avoided. The second rep, Juan was very professional and knowledgeable, and went right to the problem. He is a credit to your team and would like to thank you and him for helping me resolve my issue.",5
314052,10-JAN-12,07-JAN-12,Salvador,,en,174.92.99.36,akhabs@bell.net,14518596,000000122401967,4,4,,5
314053,10-JAN-12,09-JAN-12,Gaudenz,,en,72.187.248.134,makloeb@sympatico.ca,14543108,000000122450527,5,4,,4
314054,10-JAN-12,09-JAN-12,Zulfiquar,,en,70.54.1.150,ed_dak@bell.net,14539208,000000122452388,5,5,,5
314055,10-JAN-12,09-JAN-12,Salvador,,en,70.51.248.110,arlene008@sympatico.ca,14536772,000000122430749,5,5,Give a job to a Canadian.,5
314056,10-JAN-12,06-JAN-12,Kanchumarthi,,en,129.179.0.144,despinic@sympatico.ca,14507254,000000122370986,2,2,"I waited for over 20 minutes to have my call answered.  When I finally got to the agent, the outage that you had in Burlington got fixed so I didn't really need to talk to the agent but he kept me on the phone longer than I wanted as I was already on hold for over 20 minutes.  It would have been nice if Sympatico sent me a text message to alert me that there was an outage.",3
314057,10-JAN-12,08-JAN-12,Khan,,en,66.11.73.250,lumar5@sympatico.ca,14532608,000000122414384,2,2,"Listen to the Customer.  If I hadn't called back last night Jan 9 to take , my problem would not have been resooved.  I asked him why only replace a power cable? How do you you if the modem is the problem and why not replace both? But he didn't listen. Thanks to the tech support who I spoke with last night...she listened and now my problem is resoloved as one your field techs delivered and set up the new modem for me this morning. Now me daughters can complete their University assignments.  ",3
314058,10-JAN-12,10-JAN-12,Elyes,,fr,216.218.29.174,jpr.blais@sympatico.ca,14541750,000000122452641,1,1,Le conseiller ne semblait aucunement interesse. C'etait comme is je le derangeait. ,2
314059,10-JAN-12,09-JAN-12,Med Wacef,,fr,70.53.202.230,ruthox64@bell.net,14545842,000000122432227,4,3,Baisser vos tarifs.,3
314060,10-JAN-12,07-JAN-12,Grace,,en,216.59.235.82,pjamauro@sympatico.ca,14525432,000000122408822,5,4,,5
314061,10-JAN-12,09-JAN-12,Khan,,en,70.49.68.202,shawn.travitsky@sympatico.ca,14546300,000000122425906,4,5,,3
314062,09-JAN-12,08-JAN-12,Tathiana,,en,184.145.110.50,mpdk.kat@sympatico.ca,14533378,000000122414729,1,1,"meet your commitments to customer and if Bell cannot then call and tell cusytomer- wasted a Sunday waiting for Bell tech no show despite 3 commitments:
8-12; before 2; before 9PM.",1
314063,09-JAN-12,08-JAN-12,Danny,,en,70.54.54.222,tsharpe000@sympatico.ca,14535460,000000122412585,5,5,nothing,4
314064,09-JAN-12,08-JAN-12,Mario,,en,67.70.45.55,ted.hildebrand@sympatico.ca,14535226,000000122410732,4,4,,4
314585,08-JAN-12,07-JAN-12,Casey,,en,65.93.200.10,kaz@sympatico.ca,14523070,000000122398644,4,4,,4
314586,08-JAN-12,07-JAN-12,Majdi,,fr,70.50.164.74,denis.faucher42@sympatico.ca,14520524,000000122395292,5,5,,5
314587,08-JAN-12,07-JAN-12,Edwin,,en,184.148.10.5,mcdv@bell.net,14524336,000000122396051,5,1,The follow up call which was promised was never returned on the day of opening the call. So I had to call back the next day and re-explain the issue and that I'm still having the issue.,4
314588,08-JAN-12,03-JAN-12,Deoborah,,en,184.148.124.120,pmarsillo@sympatico.ca,14469116,000000122289382,5,5,,5
314589,08-JAN-12,05-JAN-12,John,,en,174.88.20.132,craig_mclean@sympatico.ca,14491720,000000122358118,1,1,Your team could have solved the issue.  The promise of actually providing me with my billing information was never delivered on!  Very disappointed in the way you have handled my account on every level!,1
314590,09-JAN-12,08-JAN-12,Jose,,en,74.198.164.218,michael.hirsh@sympatico.ca,14533124,000000122418388,5,5,,5
314591,09-JAN-12,08-JAN-12,Mohamed,,fr,174.93.248.252,louisjcloutier@sympatico.ca,14532542,000000122416505,5,5,votre agent fut très compétent et patient...,5
314592,09-JAN-12,08-JAN-12,Neila,,fr,69.157.248.27,moni_dupont@bell.net,14533348,000000122414077,4,4,,3
314593,09-JAN-12,07-JAN-12,Nabil,,fr,174.95.243.39,sgarbossa@sympatico.ca,14526418,000000122401398,2,1,Vous auriez pu résoudre mon problème mais le monopole est plus important alors je devrai me tourné vers un concurent.,1
314594,09-JAN-12,04-JAN-12,Nisha,,en,70.55.136.196,sajas@bell.net,14486076,000000122316871,4,4,"difficulty understanding, due to bad telephone interference with the connection",5
314595,09-JAN-12,07-JAN-12,Karen,,en,184.145.105.131,byamane@sympatico.ca,14519614,000000122400305,5,4,,4
314596,09-JAN-12,07-JAN-12,Grace,,en,70.49.134.72,susan.weinstein@sympatico.ca,14526826,000000122407414,5,3,"Nothing, really",5
314597,09-JAN-12,07-JAN-12,Srinivasan,,fr,38.108.65.109,santacruz@bell.net,14526266,000000122392932,5,5,,5
314598,09-JAN-12,08-JAN-12,Merly,,en,198.103.249.251,jrpelton@sympatico.ca,14531804,000000122416402,4,5,Sometimes it is very hard to hear the advisor,4
314599,09-JAN-12,08-JAN-12,Luis,,en,207.236.18.162,jackgrover@bell.net,14531278,000000122415379,4,1,,3
314600,09-JAN-12,08-JAN-12,Nizar,,fr,70.51.198.190,sgodin60@sympatico.ca,14534710,000000122422847,4,4,,5
314601,09-JAN-12,08-JAN-12,Preethi,,en,184.147.1.196,bigblueguy@sympatico.ca,14528742,000000122411467,5,5,,4
314602,09-JAN-12,08-JAN-12,Sudhakar,,en,184.147.1.196,bigblueguy@sympatico.ca,14528744,000000122411156,5,5,,4
314603,09-JAN-12,08-JAN-12,Kanchumarthi,,en,70.26.38.72,cages@sympatico.ca,14529000,000000122414777,5,5,"No, Raj was very courteous and patient and was able to fix my problem and not make me feel like an idiot because I don't know the technical side of computing.  
Thank you Raj!",5
314604,09-JAN-12,03-JAN-12,John,,en,70.29.64.195,kathylim33@sympatico.ca,14465080,000000122308010,2,2,My DSL light on the modem was flashing. Called in to service and was advised that the area had an outage.  It took more than 10 minutes on the phone waiting to get this answer that nothing more could be done.  Waiting that long to find that nothing could be done was a total waste of time.  Very disappointed with the service. ,1
314605,09-JAN-12,08-JAN-12,David,,en,69.157.3.107,caribbeanblue_lara@sympatico.ca,14529028,000000122410748,5,5," 

",5
314606,09-JAN-12,06-JAN-12,Med Ramzi,,fr,184.145.168.165,michel146@bell.net,14513184,000000122387548,1,1,"Il ce peux que ce soit moi qui ces mal exprimé?
Mon mots de passe pour entrez dans le modem ne fonctionne pas et j'ai demander la procédure. il ma demander d'inscrire le numéro de 28 chiffre qui est sur le modem. Cela na pas fonctionner. Je pense qu'il ce melange avec la clé d'encryption.",4
314607,09-JAN-12,08-JAN-12,Marta,,en,67.239.20.131,b.hallihan@sympatico.ca,14528536,000000122412188,5,5,this time the experience was a good one,4
314608,09-JAN-12,08-JAN-12,Temsu,,en,64.229.93.45,in-touch@bell.net,14531162,000000122421087,5,4,,5
314609,09-JAN-12,03-JAN-12,Katherine,,en,69.42.180.226,shelleywhitehead@bell.net,14470748,000000122285409,5,5,,4
314610,09-JAN-12,08-JAN-12,Stephane,,en,174.88.55.252,m.johnston@sympatico.ca,14532664,000000122414472,5,5,,5
314611,09-JAN-12,08-JAN-12,Tyrone,,en,65.93.165.137,bruce.hyndman@sympatico.ca,14528916,000000122416406,5,5,,5
314612,09-JAN-12,07-JAN-12,Ahmed,,en,67.68.16.15,thovee@sympatico.ca,14527098,000000122406733,4,3,I had lost my internet access. After a while he re-conected me thru my online computer but I noticed the following day that I still did not have wireless access. I made another call this morning and another technician re- activated the wireless connection.,4
314613,09-JAN-12,08-JAN-12,Antoine,,fr,174.93.127.6,gilles333@sympatico.ca,14530684,000000122421346,3,3,"j,ai du parler avec 2 technicien pour 
peut etre arriver a la solution, lem tout a pris environ 3 heures beaucoup trop 
long ",3
314614,09-JAN-12,06-JAN-12,Mahmoud,,fr,70.55.115.218,guimond49@sympatico.ca,14508978,000000122380922,4,2,"Personne très gentille et polie mais il avait rapporter le problème sur un mauvais numéro de téléphone, soit celui de mon cellulaire, qui n'est PAS le numéro référence de ma ligne Internet. Donc, si je n'avais pas rappelé moi-même quelques heures plus tard, je n'aurais jamais eu de retour d'appel. ",5
314615,09-JAN-12,06-JAN-12,Rahali,,fr,204.101.237.139,martialm@sympatico.ca,14512738,000000122391426,5,5,Amélioré le temps de réponse avant d obtenir le conseiller,5
314616,09-JAN-12,08-JAN-12,Nizar,,fr,67.68.90.251,prefjpp@sympatico.ca,14533972,000000122422873,1,1,"Le répondant super gentil sauf qu'il m'a résolu le problème. Je lui disais que mon voisin n'avais pas internet lui aussi, non ce n'est pas une panne général qu'il me dit 
 a la fin de 56 minutes il me dise, oui c'est une panne général Mais avec tous les changements qu'on a fait, internet est revenu mais pas moi j'ai passé la journée sans internet jusqu'a mon fils fasse une autre appel et règle le problème en changeant mon mot passe en commencant par une majuscule ",
314617,09-JAN-12,07-JAN-12,Imen,,en,69.157.65.74,realmichaud@sympatico.ca,14525726,000000122409433,4,4,,5
314618,09-JAN-12,03-JAN-12,Marc,,fr,69.157.225.185,germaine.pouliot@sympatico.ca,14462422,000000122283577,5,4,"Mon service courriel a bien fonctionné du 3 janvier au 6 janvier.  Je n'ai pas vérifié mes courriels les 7 et 8 janvier.  Aujourd'hui le 9 janvier, j'ai encore le même problème.  Je m'apprête donc à devoir contacter à nouveau le service technique.",3
314619,09-JAN-12,06-JAN-12,Tony,,en,64.228.212.70,dlwetmore@sympatico.ca,14507388,000000122375650,4,4,"Altho apparently a busy period, it required a wait of sime 12 minutes to reach a representative.",4
314620,09-JAN-12,05-JAN-12,Gloria,,en,76.67.26.184,sharbob@sympatico.ca,14501670,000000122352588,5,4,This was my second problem of the day and the rep - Mohammed - was patient above and beyond the call of duty with this aged net illiterate.,5
315092,10-JAN-12,09-JAN-12,Soumia,,fr,76.65.89.14,metroke@sympatico.ca,14543712,000000122435960,1,1,Il y a eu juste la question du 60.00$ qui a été régler et on n'a rajouter sur mon compte des frais supplémentaire pour le download sans mon autorisation et cela va me mener a me faire débrancher du service internet ,1
315093,10-JAN-12,09-JAN-12,Samia,,fr,206.47.249.246,christianjarry@sympatico.ca,14538020,000000122425785,5,5,,5
315094,10-JAN-12,09-JAN-12,Lila,,en,184.145.8.54,tsekos@sympatico.ca,14547228,000000122435596,5,5,offer me the service i asked for in the first place ,5
315095,10-JAN-12,04-JAN-12,Oscar,,en,65.92.79.180,dnosworthy@sympatico.ca,14476874,000000122335739,4,4,"I moved to a new location Dec.5/11 and had no internet or WiFi until Jan 3/12.I also had no phone for the same time frame as a result I have run up a sizable cell phone bill.Please call and advise me about an adjustment on my phone bill.
Many thanks
Don Nosworthy  905 427 7642
Acc.# 215117209",4
315096,10-JAN-12,09-JAN-12,Mohamed,,en,184.145.30.59,ghalligan@sympatico.ca,14540068,000000122437800,5,5,,5
315097,10-JAN-12,09-JAN-12,Chenrup,,en,74.15.60.201,jgdugas@sympatico.ca,14541316,000000122432273,5,5,,5
315098,10-JAN-12,06-JAN-12,Adalberto,,en,65.92.3.158,shmowder@sympatico.ca,14516170,000000122371696,4,5,you could have let me know that I was paying too much for my services,4
315099,10-JAN-12,09-JAN-12,Hassiba,,fr,76.68.174.96,lorrainemongeau@sympatico.ca,14542786,000000122429794,5,5,METTRE MON COMPTE A ZERO A TOUS LES MOIS MAIS C'EST REVER EN COUVLEUR,5
315100,10-JAN-12,08-JAN-12,Wayne,,en,70.51.221.249,abasket@sympatico.ca,14528056,000000122417442,4,4,It always involves a lot of time waiting on the phone --this applies to this time and all others...not during the help but waiting for help,4
315101,10-JAN-12,09-JAN-12,Yosimar,,en,174.92.111.51,chrisamm@sympatico.ca,14538000,000000122442545,5,5,na,5
315102,10-JAN-12,09-JAN-12,Mahmoud,,fr,70.26.232.193,noella.beauchamp@sympatico.ca,14544436,000000122438263,5,5,"toute etais beaux beaucoup apprecier merci
",5
315103,10-JAN-12,09-JAN-12,Mohamed,,fr,174.89.89.167,loulouwhite@sympatico.ca,14542826,000000122428901,5,5,rien que je sache,5
315104,10-JAN-12,09-JAN-12,Alexandra,,en,38.111.117.1,shaun_radigan@sympatico.ca,14546296,000000122451801,4,4,I spent 45 minutes on hold at 9pm,3
315105,10-JAN-12,09-JAN-12,Haythem,,fr,74.15.213.133,dpratteatoup@sympatico.ca,14539062,000000122437803,3,,,4
315106,10-JAN-12,09-JAN-12,Mahesh,,en,174.95.113.199,dougpaquette@sympatico.ca,14539038,000000122432925,5,5,Nothing,5
315107,10-JAN-12,28-DEC-11,Bumi,,en,174.88.10.106,john.bowring@sympatico.ca,14394372,000000122166125,4,4,,3
315108,10-JAN-12,09-JAN-12,Ammar,,fr,205.193.82.252,danielmorin1212@sympatico.ca,14538486,000000122450200,5,5,Attente un peu moins longue au téléphone.,5
315109,10-JAN-12,09-JAN-12,Kaustabh,,en,70.50.179.27,george.ellul@sympatico.ca,14539968,000000122430932,4,3,,3
315110,10-JAN-12,08-JAN-12,Emely,,en,65.93.150.69,rjkent@sympatico.ca,14534206,000000122418687,5,5,,5
315111,10-JAN-12,09-JAN-12,Kaustabh,,en,65.92.64.31,mikecrosby@bell.net,14543890,000000122431816,4,4,,3
315112,10-JAN-12,05-JAN-12,Lakshmi,,en,76.66.86.100,john.dove@sympatico.ca,14495864,000000122348170,5,3,,4
315113,10-JAN-12,06-JAN-12,Martina,,en,76.70.82.183,darleneair@sympatico.ca,14491996,000000122365709,4,5,,4
315114,10-JAN-12,09-JAN-12,Luis,,en,70.48.160.183,john.goemans@sympatico.ca,14541564,000000122429423,5,5,,5
315115,10-JAN-12,31-DEC-11,Shirin,,en,70.29.146.17,jpschultz@sympatico.ca,14434660,000000122244806,2,1,Help me to open up a new e-mail account,2
315116,10-JAN-12,09-JAN-12,Naveen,,en,184.147.190.22,zwick@sympatico.ca,14547836,000000122436936,2,1,"Wireless router still not functioning,The NEW SpeedStream 4200 has no indicating light for the ethernet visable and the rep.did not call back to correct this when  he said he would and I wasted an afternoon waiting for his call!!!",2
315117,10-JAN-12,09-JAN-12,Marco,,en,65.93.97.12,poorbob14@bell.net,14545042,000000122436226,5,5," now if it happens again, you will get another call, thank you bob",5
315118,10-JAN-12,09-JAN-12,Arthur,,en,74.14.154.50,mackend@sympatico.ca,14543050,000000122435845,4,4,"Bell asKS TO MANY QUESTIONS, YOU already have all the info you need when I give you my ohone number",4
315119,10-JAN-12,08-JAN-12,Raj,,en,65.93.47.164,fraser.allan2@sympatico.ca,14530434,000000122421850,5,4,Can't think of anything.,5
315120,10-JAN-12,09-JAN-12,Gustavo,,en,184.144.78.87,cgneilson@sympatico.ca,14537848,000000122451809,5,4,I was fortunate enough to be able to have spoken with Gustavo who spent over an hour with me giving me options and then taking over my computer to execute the changes,5
315121,10-JAN-12,09-JAN-12,Jason,,en,74.15.242.105,aylindsey@sympatico.ca,14536906,000000122430618,5,5,Nothing,5
315122,10-JAN-12,04-JAN-12,Dheeraj,,en,64.231.148.240,ronmck@sympatico.ca,14485848,000000122334124,3,3,give more volume for hearing!,3
315123,10-JAN-12,09-JAN-12,Minh-Trang,,en,70.52.141.61,rrdurfey@sympatico.ca,14545784,000000122436445,1,1,got bumped out of transfer to supervisor,1
315124,10-JAN-12,09-JAN-12,Karthika,,en,99.250.192.32,kevins@sympatico.ca,14542096,000000122447456,2,1,Move call center back to Canada where accent is understandable and refund me money for time Email server has been done I lost business due to the failure,2
315125,10-JAN-12,09-JAN-12,Andrea,,en,70.26.86.104,roman3@sympatico.ca,14545696,000000122451870,2,1,"I am paying for 6MB download,  not a choppy 200K that was present in Utube and Utorrent.  Download increased to 390KB during call but dropped again next day. Tech admits Bell caps my downloads. Not what I paid for.",
315126,10-JAN-12,09-JAN-12,Walid,,fr,70.52.73.32,malijean@sympatico.ca,14543110,000000122449651,1,1,Résoudre le problème pour lequel cela va faire la quatrième fois qu'un technicien vient chez-moi,2
315127,10-JAN-12,06-JAN-12,Tshering,,en,65.93.105.245,smokepole@sympatico.ca,14516328,000000122379495,3,1,When you tell a person you'll phone back do it ,2
315128,10-JAN-12,09-JAN-12,Susan,,en,65.92.151.27,sun.lam@sympatico.ca,14546724,000000122438007,5,4,A follow up email was not received.,5
315129,10-JAN-12,08-JAN-12,Wissem,,fr,64.229.129.111,rlaperriere@sympatico.ca,14534232,000000122415720,1,1,Ne pas me transférer 3 fois avant de me répondre et ensuite ne pas me dire que le technicien allait venir entre 8 h et 12 h quand en fait c'était plutôt entre 8 h et 12 h,1
315130,10-JAN-12,06-JAN-12,Hassen,,fr,184.148.218.250,servad@sympatico.ca,14515994,000000122386096,5,5,,5
315131,10-JAN-12,05-JAN-12,Moses,,en,65.95.24.230,everend@sympatico.ca,14493186,000000122359325,2,1,"The Tech was to call me back but Moses never did.  The mode is working, but I am waiting for it to stop working.",3
315132,08-JAN-12,04-JAN-12,Ahmed,,fr,50.100.136.75,comete1@sympatico.ca,14475958,000000122332355,4,4,c'était juste correct,4
315133,08-JAN-12,07-JAN-12,Niyaz,,en,70.54.45.55,lyndarm@bell.net,14523848,000000122400172,5,5,,4
315134,08-JAN-12,07-JAN-12,Edwin,,en,64.228.159.231,anjalov@bell.net,14518832,000000122407482,5,5,My experience with your rep was amazing and the problem was resolved completely. ,5
313540,11-JAN-12,10-JAN-12,Ali,,en,70.52.187.17,mary.james2@sympatico.ca,14557056,000000122457384,5,4,,5
313541,11-JAN-12,10-JAN-12,Mario,,en,184.145.70.168,mpburke@sympatico.ca,14557826,000000122468004,5,5,"Maintain your support people such as Mario,  He came across as a perfect gentleman, spoke clearly, and advised what my problem was, and how he can resolve same, and did so",5
313542,11-JAN-12,09-JAN-12,Brendan,,en,50.100.149.5,vlwhleach@sympatico.ca,14547452,000000122424543,3,1,I was told I would receive a call back between 1 & 2 in the afternoon. This call back never happened and we still can't get on the internet during the evenings and early mornings. I am getting verry discoraged with the service and being charged $54.00 per month and being able to use the service only about half the time.,2
313543,11-JAN-12,10-JAN-12,Myriam,,fr,74.15.159.123,A.briand@bell.net,14547906,000000122470722,2,4,"Mon appel a eu lieu à 16h41 et non 17h41, juste pour rectifier ce qui est inscrit en en-tête! Visiblement, la conseillère n'était pas à l'aise avec Outlook 2010 et a escamoté des instructions à plusieurs reprises. J,ai dû le lui indiquer. J'avais l'impression qu'elle suivait un tutoriel sans comprendre ce qu'elle faisait... On a finalement réussi à se comprendre mais ce fut un appel qui a duré trop longtemps pour rien à mon avis.",3
313544,11-JAN-12,09-JAN-12,Jose,,en,174.95.245.53,hforgie@sympatico.ca,14540608,000000122437987,5,5,,5
313545,11-JAN-12,10-JAN-12,Jdey,,fr,174.94.126.14,a.benitah@sympatico.ca,14548222,000000122471043,4,4,Pas grand chose a part le fait que cela a pris beaucoup de temps pour arriver a une solution satisfaisante,4
313546,11-JAN-12,10-JAN-12,Oussema,,fr,184.144.154.46,j.debanne@sympatico.ca,14553904,000000122477966,4,,"Malheureusement, je ne crois pas qu'on aurait put faire mieux sans effacer tous les courriels dans ma boîte de réception afin d'éliminer le courriel espion. ",5
313547,11-JAN-12,10-JAN-12,Amany,,fr,67.70.113.200,sandraa@bell.net,14560114,000000122453739,5,5,rien de plus,5
313548,11-JAN-12,10-JAN-12,Hedi Sadek,,fr,76.65.177.154,intersigne@sympatico.ca,14553778,000000122456739,2,,"Améliorer la qualité sonore (voix lointaine, interférences). Que l'employé ait un ton moins expéditif et impatient, qu'il soit plus à l'écoute, qu'il reconnaisse s'il a fait erreur sur une chose qu'il vient de dire, ou du moins qu'il ne dise pas au client qu'il a mal compris. S'il y a malentendu, qu'il reprenne son explication clairement et simplement, plutôt que de nier s'être trompé et de rejeter le blâme sur le client. Quand le client fait part d'inquiétudes relativement à une interruption de connexion durant un changement de type de technologie (passage à Fibe et nouveau modem), que l'employé explique brièvement en quoi consistent le changement et la procédure, plutôt que de dire ""ne vous en faites pas, tout va bien aller"". Ce n'est pas parce l'employé utilise le terme ""Madame"" qu'il se montre vraiment courtois. Parfois, le terme ""Madame"" est utilisé de façon méprisante, et cela se sent et est très déplaisant.",
313549,11-JAN-12,10-JAN-12,Moises,,en,74.198.9.146,kevin_hughes@bell.net,14555412,000000122478640,5,5,,4
313550,11-JAN-12,10-JAN-12,Sushil,,en,174.91.12.54,rakowski@sympatico.ca,14559178,000000122467527,2,2,"Get ""Canadian"" help support.
Support ran CC Cleaner on my computer remotely without asking for permission.
Problem was not resolved. ",2
313551,11-JAN-12,10-JAN-12,Danielle,,en,74.198.164.226,abiy777@bell.net,14548326,000000122465687,5,4,"Being competitive with other providers, interms of priceing. Many people are cuting their land line because its a waste of money, you can get it for free. High speed Internet is 20$-25$ most places. ",4
313552,11-JAN-12,10-JAN-12,Michael,,en,70.27.64.97,dimageau@sympatico.ca,14551466,000000122466158,4,4,Michael was very patient with me.  As was the other tech from Ottawa.  It might be helpful if possible to provide a schematic of the settings for this most recent assist call so that if settings get messed up the individual could repair themselves.  I did just that but long hand- I now have a written record of all the settings given to me by Michael.  I would be more likely to recommend Bell if all tech calls were handled by someone in Canada.,4
313553,11-JAN-12,09-JAN-12,Alisia,,en,74.14.200.54,ernie.seguin@sympatico.ca,14539410,000000122433256,5,4,Nothing wrong,5
313554,11-JAN-12,10-JAN-12,Luis,,en,70.26.67.196,dennis.hodgkinson@sympatico.ca,14551330,000000122458640,4,4,"Locate your call centre in Canada. Bell is a Canadian company and should employ Canadians!!! It was very difficult to hear the call centre representative, as it was very noisy in the background with other reps serving customers.",3
313555,11-JAN-12,10-JAN-12,Ali,,en,70.54.61.153,p.d.hen@sympatico.ca,14558398,000000122456218,4,3,"i told another person about the offer i got and he called and was given a better deal, our bills were $49.95, my went to $38.50 and his went to $24.50 so that was my issue.",3
313556,11-JAN-12,10-JAN-12,Tony,,en,184.148.66.191,badamson@sympatico.ca,14549204,000000122466264,3,3,"I called support to report slower download speed. 1st teck did speed test, said all was fine. I told him the problem was with the download from the server MSN. He could not help with a MSN problem. Asked for supervisor. Marta (supr)again said they could not help with a MSN problem. I said I subscribe to Bell, I don't care who supplies the service, but when I have bandwidth available, and have noticed that the server supplying me has changed, and the spped is now 1/2 what it was, there is a problem. She said she would into it.
She called back tp say she would have to escalate the problem, also asked for my email password to run tests, and I would hear something the next day. 
I am waiting for a resolution.",3
313557,11-JAN-12,10-JAN-12,Sabha,,en,70.54.32.72,llalonde_1@sympatico.ca,14556142,000000122465354,3,2,Had an english speaking representative,4
313558,11-JAN-12,10-JAN-12,Ronald,,en,76.67.9.242,celyag7@sympatico.ca,14550288,000000122476290,1,1,Stop outsourcing to foreign countries like India and Mexico. Bring back all these jobs back to Canada. Bell is making enough money and the customer is not getting only savings by doing this.,1
313559,11-JAN-12,07-JAN-12,David,,en,70.53.104.233,itstheroys@sympatico.ca,14522132,000000122396142,5,4,,5
313560,11-JAN-12,10-JAN-12,Lohith,,en,184.145.130.210,ptdar@sympatico.ca,14559034,000000122469158,4,4,,4
313561,11-JAN-12,10-JAN-12,Gloria,,en,184.145.130.210,ptdar@sympatico.ca,14559036,000000122469212,5,5,,5
313562,11-JAN-12,10-JAN-12,Priya,,en,76.66.165.102,dszoberman@sympatico.ca,14551752,000000122458222,5,5,,4
313563,11-JAN-12,09-JAN-12,Med Aymen,,fr,65.93.0.25,dlongpre000@sympatico.ca,14538908,000000122429431,4,4,,4
313564,11-JAN-12,10-JAN-12,Anusha,,en,67.68.39.240,kwj@sympatico.ca,14555642,000000122476050,5,5,,5
313565,12-JAN-12,11-JAN-12,Gustavo,,en,174.91.172.4,john_patterson@sympatico.ca,14568720,000000122486106,1,1,"After failing to resolve the problem, was told to call back in 3 hours? This leaves the client uncertain as to what was going to occur within this time but I ought to have asked, which I did not.",5
314065,09-JAN-12,04-JAN-12,Jessica,,en,70.48.184.18,clarksusanl@bell.net,14475800,000000122321040,5,5,Wouldn't change a thing.,5
314066,09-JAN-12,08-JAN-12,Mehdi,,fr,174.93.250.117,claudan450@sympatico.ca,14529326,000000122422367,5,5,,5
314067,09-JAN-12,08-JAN-12,Med Wacef,,fr,174.93.250.117,claudan450@sympatico.ca,14529328,000000122415230,5,5,,5
314068,09-JAN-12,08-JAN-12,Dashrathan,,en,198.103.161.1,rmagee@sympatico.ca,14534242,000000122410516,5,4,,4
314069,09-JAN-12,06-JAN-12,Tara,,fr,184.149.61.2,mar.pavone@sympatico.ca,14512466,000000122368165,4,4,"un autres rabais , la competition frappe souvent a la port .",5
314070,09-JAN-12,07-JAN-12,Mohamed,,fr,65.95.75.56,richard1818@bell.net,14525820,000000122407075,4,5,,5
314071,10-JAN-12,08-JAN-12,Chat,,en,142.151.152.16,tom.mccallum@sympatico.ca,14535372,000000122417444,4,1,"We called to find why Bell Internet was repeatedly calling our home number and not leaving a message.  The rep found nothing on our file, but put a note that we had no problems.  One day later the Bell calls started again.",4
314072,10-JAN-12,10-JAN-12,Mehdi,,fr,70.48.78.169,gaetanjean@sympatico.ca,14539840,000000122452976,5,5,"Dans ce cas, rien.",5
314073,10-JAN-12,09-JAN-12,Liza,,en,50.101.56.152,tim.pilgrim@sympatico.ca,14547072,000000122434144,5,5,,5
314074,10-JAN-12,09-JAN-12,Karen,,en,76.69.103.249,smjdk@sympatico.ca,14546470,000000122429923,4,4,"asked for a Canadian rep, not foreing,due to language barrier in communication,this time it worked out,not like in the past!",2
314075,10-JAN-12,07-JAN-12,Srinivasan,,en,206.47.249.247,frawley.family@sympatico.ca,14521336,000000122398890,1,1,if you could fix my trouble. I have placed 5 chat calls and still not able to access my account/ I had been given a account of a.1@_3001716@BFrawley and when I go to the link it brings me to the wrong webpage  ,1
314076,10-JAN-12,09-JAN-12,Souihi,,fr,24.48.1.97,francoispicard7777@sympatico.ca,14539718,000000122430118,5,5,AVOR UN RÉSAU HAUTE VITESSE DANS MA RÉGION,4
314077,10-JAN-12,04-JAN-12,Lobna,,fr,184.147.255.5,pierrelahaie@bell.net,14484756,000000122312171,4,5,non tout étai parfait,5
314078,10-JAN-12,10-JAN-12,Alejandro,,en,70.30.31.31,bld38@bell.net,14537280,000000122452580,3,4,"I understand interruptions happen from time to time.. but phone service was out for a day and a half and internet out for 2.5 days..apparently the phone line got unplugged somewhere,the internet shutoff at office...why did it take so long to rectify?.. also, when i called your 310-7873 contact number for tech support at 11pm,the recording  said was closed,the machine hung up on me 3  times??I spoke to several reps in past 2.5 days..  ",3
314079,10-JAN-12,09-JAN-12,Dylan,,en,70.26.63.89,rhbobcat@sympatico.ca,14545444,000000122431960,5,5,Very satisfied been a Bell customer for 68 yrs.,5
314080,10-JAN-12,09-JAN-12,Salvador,,en,64.231.226.36,ianfran@bell.net,14540736,000000122435532,5,3,,4
314081,10-JAN-12,05-JAN-12,Alexandre-Hugo,,en,70.26.60.191,jignmichelle@sympatico.ca,14495576,000000122351076,4,,"When the phone call has to be passed to this person, who I assume is the last resort, they should read up on your full history of problems and then call you back. This would help save time. I think Bell should spend more time and money on improving thier system so less problems have to be fixed, instead of bribeing unhappy customers with free services, to try to keep them. Also if customers were sent literature in the mail about what services Bell offers and how they personally could benifit from making changes on thier account, then a lot of confusion and feelings of being ""ripped off"" would be saved. All I really wanted was to get the best service I can afford, get the lowest price for that service, and then get exactly what I have payed for as promised.- No holding out on better offers, no bait and switch, no having to fight for my credit refunds. The service or hardware delivered on time, when promised. The correct billing. And for the love of god..can Bell change the two songs they play while you are on hold, that repeat over and over and never change??? When you are on hold as much as I was, this can really drive you crazy! ",3
314082,10-JAN-12,09-JAN-12,Neila,,fr,67.68.75.149,therese_labbe@sympatico.ca,14547020,000000122425667,5,5,,5
314083,10-JAN-12,07-JAN-12,Shinoj,,en,74.15.62.84,hishaw@sympatico.ca,14521950,000000122402142,4,4,,5
314084,10-JAN-12,09-JAN-12,Gopi Rathinam,,en,70.31.102.92,jac.ip@sympatico.ca,14540916,000000122433348,4,3,,3
314085,10-JAN-12,09-JAN-12,Serge,,en,70.51.130.165,garythoms@sympatico.ca,14539900,000000122441450,2,1,Have the Bell invoice a little more understandable ,2
314086,10-JAN-12,09-JAN-12,Yasmin,,en,70.52.141.61,rrdurfey@sympatico.ca,14545788,000000122436032,1,1,"my IT tech explained that we had tried everything they were suggesting and asked to speak to a supervisor and not someone in India, were cut off in the tranfer",1
314087,10-JAN-12,09-JAN-12,Vaishnavy,,en,70.52.141.61,rrdurfey@sympatico.ca,14545786,000000122436528,1,1,ended up talking to someone in south America when asked to be transferred to a suppervisor and was told he was the floor superviso. A long way from India and Canada,1
314088,10-JAN-12,09-JAN-12,Mary-Jane,,en,184.147.57.70,bastien2@sympatico.ca,14537040,000000122437821,5,3,nothing,4
314089,10-JAN-12,09-JAN-12,Pau,,en,71.40.53.106,rdkenney@bell.net,14545348,000000122436143,5,5,,5
314090,10-JAN-12,08-JAN-12,Shirley,,en,70.25.21.15,mkgoodbrand@sympatico.ca,14533278,000000122410757,5,5,,5
314091,10-JAN-12,09-JAN-12,Jay,,en,64.231.67.177,lewstienstra@sympatico.ca,14542578,000000122430338,4,,"cOMPUTERIZED ACCESS SYSTEM NEEDS TO BE MUCH EASIER TO FOLLOW WITH BETTER DICTION.
THIS COMMENT APPLIES TO MANY OF BELL'S RECORDED  MESSAGES.

",5
314092,10-JAN-12,08-JAN-12,Luis,,en,64.229.185.97,dandee@sympatico.ca,14529536,000000122413041,1,1,Have a Tech that knew what he was talking about.,1
314093,10-JAN-12,10-JAN-12,Priyanka,,en,174.95.198.210,echandrakumar@sympatico.ca,14539196,000000122452826,5,5,no comment,5
314094,10-JAN-12,09-JAN-12,Methil,,en,70.30.29.83,jroot2@sympatico.ca,14541768,000000122448751,5,5,,5
314095,10-JAN-12,09-JAN-12,Noureddine,,fr,76.67.190.154,mharel@sympatico.ca,14543734,000000122449696,5,5,Votre service telephonique est excecrable,4
314096,10-JAN-12,08-NOV-11,Diego,,en,64.231.215.93,alexeeff@sympatico.ca,13905268,000000121099711,4,4,Get rid of IVR,4
314097,10-JAN-12,07-JAN-12,Insaf,,fr,76.68.182.164,bruiturbain@sympatico.ca,14519572,000000122399422,5,5,temps d'attente long pour parler a un agent,5
314098,10-JAN-12,02-JAN-12,Houssem,,fr,65.94.105.167,alain.guevremont@bell.net,14443716,000000122272617,5,5,"Rien, le service de Houssem a été exceptionnel.  Je l'ai remercié de sa patience.",5
314099,08-JAN-12,06-JAN-12,Oscar,,en,184.148.113.44,paulmartin3@sympatico.ca,14514290,000000122391340,5,4,,5
314100,09-JAN-12,08-JAN-12,Nikitha,,en,74.14.90.85,harryandlaura@bell.net,14530938,000000122417940,5,5,Nothing I can think of.,5
314101,09-JAN-12,07-JAN-12,Reina,,en,70.53.114.139,aglen@sympatico.ca,14518562,000000122408570,5,4,,4
314102,09-JAN-12,08-JAN-12,Anis,,fr,67.68.72.89,Haddad008@bell.net,14527870,000000122421001,2,2,Comprendre mno problème et m'aider à le régler.,2
314621,10-JAN-12,06-JAN-12,Justin,,en,70.27.85.96,m_todd12@sympatico.ca,14512322,000000122366994,3,3,Lowered the rate I am paying for my house phone . I just think its a little much seeing as I have no features what so ever on my phone.,4
314622,10-JAN-12,09-JAN-12,Casey,,en,64.231.48.13,highledge@sympatico.ca,14540626,000000122425867,1,1,Restored my e-mail instead of sending me to Microsoft who told me it was a server issue (ie BELL).  It was however nice to talk to someone who spoke English for a change.,1
314623,10-JAN-12,09-JAN-12,David,,en,208.72.123.64,sharandwarren@sympatico.ca,14546282,000000122449414,1,1,"fix the problem, my internet has been out for three days and they tell me it will be a minimum of another three day before it is repaired, they don't know what the problem is!",2
314624,10-JAN-12,09-JAN-12,Paula,,en,69.156.178.167,pgkr.fej@sympatico.ca,14544896,000000122427522,4,4,,3
314625,10-JAN-12,09-JAN-12,Shashank,,en,50.101.228.227,woof.hutchinson@sympatico.ca,14547606,000000122436763,3,2,Correct the problem,
314626,10-JAN-12,09-JAN-12,Dashrathan,,en,65.94.56.190,roberto.mannella@sympatico.ca,14545634,000000122424340,1,1,"Call was forwarded to Duty Supervisor  Raj.  He was was extremely rude, basically called me stupid, lied to me in saying that Bell had not updated my equipment when you had and blamed my equipment.

I got upset and he hung up on me.

I resolved my own issue which turned out to be a problem caused by Bell upgrading the firmware on my DSL Modem/Wireless router.

Totally displeased with this customer contact.  Horrible customer service when you lie to your customers and call them stupid.",1
314627,10-JAN-12,09-JAN-12,Daniel,,en,69.158.168.72,bconheady@sympatico.ca,14537072,000000122451906,5,5,,3
314628,10-JAN-12,09-JAN-12,Rudys,,en,64.231.46.187,janetredmond@sympatico.ca,14541022,000000122434590,4,4,offer upgrades and new programs to save money...........,3
314629,10-JAN-12,09-JAN-12,Maurice,,en,174.95.211.98,tlangford@bell.net,14547106,000000122424398,5,5,nothing,4
314630,10-JAN-12,09-JAN-12,Jose,,en,76.69.101.48,loubudy@sympatico.ca,14542798,000000122435220,4,4,,4
314631,10-JAN-12,09-JAN-12,Rania,,fr,206.162.175.130,belcour2@sympatico.ca,14537110,000000122434492,4,4,,5
314632,10-JAN-12,09-JAN-12,Carole,,fr,174.93.239.46,michou24@sympatico.ca,14543840,000000122431793,5,5,Je suis très satisfait,5
314633,10-JAN-12,09-JAN-12,Cristobal,,en,70.26.79.157,dino.manca@sympatico.ca,14538870,000000122449896,5,5,speed and competence,4
314634,10-JAN-12,09-JAN-12,Med Aymen,,fr,70.30.170.240,claire.royer1@sympatico.ca,14538088,000000122430787,5,5,"avec les factures en ligne, je n'ai pas eu accès à mon dernier compte. Je crois bien que la raison est que la facture que je voulais est celle qui chevauche la fin et le début d'un nouveau contrat.",5
314635,10-JAN-12,09-JAN-12,Shashank,,en,70.24.0.224,formar_3@sympatico.ca,14539658,000000122436047,5,5,"I had a hard time understanding the representitive,",5
314636,10-JAN-12,09-JAN-12,Kim,,en,65.94.198.142,mrc.smith@sympatico.ca,14544140,000000122434330,1,1,Your representative was polite but the issue is that even with a contract Bell can increase prices.  I can't cancel the contract without a fee but Bell can increase the price anytime they want - not the concept of a CONTRACT!!!,1
314637,10-JAN-12,09-JAN-12,Mehdi,,fr,184.144.240.232,pare7@sympatico.ca,14544666,000000122450389,5,5,Rien tout à été fais de façon très satisfaisante.,5
314638,10-JAN-12,09-JAN-12,Andrea,,en,69.157.170.185,alon2@sympatico.ca,14536480,000000122437444,4,5,My problem was installing the codes two outlook.  I would like to see you create a program that when you log in to your account it would recognize and upon request install all the codes into your outlook. ,4
314639,10-JAN-12,09-JAN-12,Mounira,,fr,67.70.104.160,denisemartin@bell.net,14538744,000000122437509,4,4,,5
314640,10-JAN-12,09-JAN-12,Timothy,,en,76.77.91.80,gdarcy@bell.net,14539938,000000122435275,4,4,"Saterlight Installation was not up to standard on the first two pass'. It took three additional trips by a technician to resolve the problem. However, the installation problems were resolved by the last senior technican satesfactorerilly. Technitions need to understand leaving with out completly satisfied customer does not work well be Bell. The last senior tech. did a thourough job to rectify the problems.",5
314641,10-JAN-12,09-JAN-12,Zishan,,en,216.191.188.146,norman.hounsell@sympatico.ca,14544460,000000122437676,3,3,"Somehow let me know when the repair was completed,rather than being surprised.
It is still not totally corrected. It is slower than it was before.",4
314642,10-JAN-12,09-JAN-12,Marc,,fr,74.14.190.35,asqual@sympatico.ca,14536848,000000122440445,5,4,Votre travail est excellent,5
314643,10-JAN-12,09-JAN-12,Elijah,,en,184.148.187.150,david.ramsey@sympatico.ca,14538588,000000122437990,5,1,Solve my problem. I'm paying for something that is not being delivered to me. ,2
314644,10-JAN-12,09-JAN-12,Zeineb,,fr,96.20.35.20,refex@sympatico.ca,14545392,000000122436162,1,1,Appeller votre client avant de couper la ligne pour voir s'il y a une explication,1
314645,10-JAN-12,09-JAN-12,Loyda,,en,65.93.149.175,k__roberts@sympatico.ca,14541904,000000122431809,5,5,Couldn't have done anything better.,5
314646,10-JAN-12,09-JAN-12,Tarek,,fr,70.29.250.102,acces.lefebvre@sympatico.ca,14536220,000000122427785,5,5,,5
314647,10-JAN-12,09-JAN-12,Calvin,,en,174.89.63.215,coastertocoaster@sympatico.ca,14538232,000000122427687,5,5,keep your promise when you offer out promos,4
314648,10-JAN-12,09-JAN-12,Elvis Francisco,,en,70.27.13.81,bmagord@sympatico.ca,14537292,000000122451272,5,4,Nothing,5
314649,10-JAN-12,09-JAN-12,Joseph,,en,76.68.90.39,bud.calder@sympatico.ca,14537522,000000122431318,5,4,,4
314650,10-JAN-12,09-JAN-12,Hugo,,en,74.15.30.74,regnier9066@bell.net,14545400,000000122433780,5,5,,5
314651,10-JAN-12,05-JAN-12,Valarmathy,,en,174.92.110.57,eghowes@sympatico.ca,14492926,000000122355534,1,1,,3
314652,10-JAN-12,09-JAN-12,David,,en,174.93.30.211,mjpd@sympatico.ca,14543958,000000122430540,4,4,,5
314653,10-JAN-12,05-JAN-12,Abdelalim,,fr,76.71.197.251,carol.sirois2@sympatico.ca,14491048,000000122354944,4,5,Nous référer au bon endroit au bon moment.,4
314654,10-JAN-12,22-DEC-11,Brahim,,fr,76.65.102.137,syldaco@bell.net,14336106,000000122061017,4,3,,5
314655,10-JAN-12,04-JAN-12,Edgardo,,en,184.148.182.251,wlafleche@sympatico.ca,14488376,000000122315784,4,3,Discussion of the internet connecion for the use of my new KOBO Ereader was less than adequate. Think back I was probably half responsible for that. It related to wireless facility from the modem or from a router.,4
314656,10-JAN-12,06-JAN-12,Ibtissem,,fr,70.29.232.124,jecharest@sympatico.ca,14510112,000000122367287,3,1,"Il aurait été préférable de recevoir le modem et le cable d'alimentation tout de suite, car on savait que le cable n'était pas en cause. On veut en profiter pour indiquer un service courtois et impeccable de la part d'un employé, Mohammed qui nous a aidé pour la connection internet lors d'un appel, mardi le 10 janvier vers 18h40. Cet employé nous a offert un service attentionné",4
314657,10-JAN-12,04-JAN-12,Gilbert,,en,70.49.113.147,emcote@sympatico.ca,14477370,000000122313776,4,4,difficulty hearing the other party,4
315135,08-JAN-12,05-JAN-12,Hugo,,en,174.93.10.178,jheighes@sympatico.ca,14495560,000000122363757,5,5,Faster time to get through to representative,5
315136,08-JAN-12,07-JAN-12,Wael,,fr,70.30.212.27,abenedictis@bell.net,14518490,000000122405742,5,4,,5
315137,08-JAN-12,07-JAN-12,Juan,,en,184.147.219.187,clovisdaigleis@sympatico.ca,14520068,000000122409876,1,1,Find somebody who knows what to do and speaks Canadian not jibberish that you can't understand half of what the're saying.,1
315138,08-JAN-12,07-JAN-12,Aria,,en,70.30.108.145,davidcooper56@sympatico.ca,14520392,000000122394245,2,1,not billed me for a extra $75  and at least reinbursed my credit card for the ammount instead of crediting the account,1
315139,08-JAN-12,06-JAN-12,Edwin,,en,184.148.125.192,mario.bonsi@sympatico.ca,14512630,000000122384541,4,4,,5
315140,08-JAN-12,06-JAN-12,Adel,,fr,70.51.9.115,stephane_46@sympatico.ca,14516516,000000122384605,5,5,,5
315141,08-JAN-12,07-JAN-12,Jhon,,en,64.228.141.174,ron.park@sympatico.ca,14526020,000000122395522,4,4,,3
315142,09-JAN-12,08-JAN-12,Alex,,en,174.91.5.127,b.ernteman@sympatico.ca,14528532,000000122420324,4,5,?,3
315143,09-JAN-12,08-JAN-12,Edward,,en,184.145.96.76,johngame@sympatico.ca,14531704,000000122422410,5,5,,5
315144,09-JAN-12,06-JAN-12,Salma,,fr,65.92.217.106,mabulle@sympatico.ca,14512332,000000122369037,3,1,"Respecter ce qui m'a été proposé lors de ma précédente revendication;

Numéro de confirmation : B26M86A9  
Code d'agent Bell : 6034705  

et ne plus avoir de frais pour la location du modem, que j'ai incidemment payé au moins 10 fois depuis les 6 ou 7 années que je LOUE celui-ci!

Comment pourrai-je dorénavant faire confiance à ce qu'on me promet au téléphone, lorsque même avec un courriel de confirmation en main, la proposition n'est pas respectée? ",
315145,09-JAN-12,08-JAN-12,Jamel,,fr,74.198.164.226,crouleau98@sympatico.ca,14529466,000000122419022,5,5,,4
315146,09-JAN-12,08-JAN-12,Mohamed,,fr,76.67.146.156,clessard@bell.net,14529370,000000122419768,3,1,,3
315147,09-JAN-12,08-JAN-12,Aymen,,fr,76.71.206.20,carolemcinnes@sympatico.ca,14529054,000000122411709,4,4,"le lendemain, j'ai eu de la difficulté a demarer le service de securité bell, je ne sais pas pourquoi car cela ma donné un ecran bleu???? mon ordi était gelé, je vais essayer de redemarer et voir. c'est la premiere fois que le programme de bell bug! j'espere seulement que cela ne persistera pas merci",4
315148,09-JAN-12,08-JAN-12,David,,en,184.148.135.203,g-lrother@sympatico.ca,14530472,000000122413528,5,5,"Today I received a phone call on behalf of Bell Windows??????????????? The heavy east indian accent requested access to my computer. Declined. Sounded fishy. Their # is 206-925-3801.
Are they part of your recovery process?",5
315149,11-JAN-12,10-JAN-12,Thomas,,en,68.171.231.81,uapipelines@sympatico.ca,14561626,000000122459444,4,4,"not connect me to someone in a forein country that can barely speak english.  we need jobs in Canada, is this company not called Bell Canada?  I understand that you have to make a profit, but why discriminate against Canadians? ",1
315150,11-JAN-12,10-JAN-12,Arcadius,,fr,76.65.121.91,michellericher@bell.net,14557468,000000122457892,5,5,"pour ma part, tout a bien été, le représentant m'a bien aidé et a répondu à toutes mes questions.",5
315151,11-JAN-12,10-JAN-12,Hugo,,en,184.146.135.137,jenniferandroypenny@sympatico.ca,14554448,000000122454084,5,5,nothing,5
315152,11-JAN-12,10-JAN-12,Lokeswaran,,en,65.92.40.209,dbarry199@sympatico.ca,14551184,000000122460622,5,5,,5
315153,11-JAN-12,10-JAN-12,Claude,,en,70.26.92.225,j_hollingsworth22@bell.net,14553961,000000122477469,5,5,My e-mail has been down for one week. Icalled Bell a number of times and only today when I spoke with Yves (6019125) was the problem solved. He was great!,5
315154,11-JAN-12,10-JAN-12,Niyaz,,en,69.159.184.226,mayday1934@bell.net,14557134,000000122472276,5,5,Ask your representatives to try and slow down a bit when talking to and helping clients. This is important when dealing with older persons like me. (77+) Thank Niyaz for me as he quickly solved my problem.,5
315155,11-JAN-12,10-JAN-12,Amine,,fr,174.93.205.76,jacques.gagnon23@sympatico.ca,14554016,000000122462419,5,5,,5
315156,11-JAN-12,08-JAN-12,Mehdi,,fr,174.93.236.55,1chapic@sympatico.ca,14527780,000000122413456,5,5,"ESCELLENT
Merci",5
315157,11-JAN-12,10-JAN-12,Geetha,,en,66.229.137.229,kasber@sympatico.ca,14555254,000000122469502,4,4,,4
315158,11-JAN-12,10-JAN-12,Liza,,en,70.30.18.192,kirkstratinc@sympatico.ca,14555494,000000122467677,4,3,"I don't know if it is within your ability to finish it but in changing to a new adaptation no information from the old one was exported to the new one so my Outlook files, Calendar and Contacts are apparently lost.",3
315159,11-JAN-12,10-JAN-12,Joshua,,en,69.157.170.177,evelyn.watson@sympatico.ca,14552140,000000122462583,5,5,Everything was good,5
315160,11-JAN-12,06-JAN-12,Stephanie,,en,192.197.82.203,richardfromm@sympatico.ca,14515152,000000122378158,1,1,Stop favouring new Bell Customers over current ones.,1
315161,11-JAN-12,10-JAN-12,Andrea,,en,76.64.116.46,jparker62@bell.net,14554984,000000122478500,1,1,Yazmin spent an hour and a half trying to resolve a problem that involved me changing my password which turned out to be the version of outlook express that I was using was incompatable!  I was not impressed.  Then to find out that the internet security package I thought was included was going to cost me $10.00 a month! daylight robbery,3
315162,11-JAN-12,10-JAN-12,Denice,,en,64.229.66.88,rkbechamp@sympatico.ca,14559562,000000122469632,5,5,"Nothing, Denise was awesome. ",5
315163,11-JAN-12,10-JAN-12,Srinivas,,en,64.229.66.88,rkbechamp@sympatico.ca,14559560,000000122455201,3,3,"I was transferred to 3 different depts before I got any customer service. This took about a half hour of my time.  I wasn't very happy, but the rep. did finally help me out but your business dept. wouldn't .",3
315164,11-JAN-12,10-JAN-12,Med Heni,,fr,74.15.202.125,lynnboivin@sympatico.ca,14556478,000000122478940,5,1,"Comme convenu, le conseiller m'a rappelé tantôt à 12:30. J'aurais apprécié qu'il me rappelle un peu plus tard, car le garage m'a fait manqué mon RV téléphonique...",5
315165,11-JAN-12,10-JAN-12,Sam,,en,207.164.79.103,cindyhan@sympatico.ca,14550526,000000122468493,3,3,Not having to call back twice because I got cut off. ,3
315166,11-JAN-12,07-JAN-12,Judith,,en,129.97.120.49,athari@sympatico.ca,14519020,000000122400869,3,2,She was not sure about the plans and their specifications. It is better to have more knowledge and information about the services.,4
315167,11-JAN-12,10-JAN-12,Marwen,,fr,70.48.96.32,jean.guy.leclerc@sympatico.ca,14554328,000000122455824,4,4,,5
315168,11-JAN-12,10-JAN-12,Ali,,en,184.147.17.110,tsmith_7@sympatico.ca,14561598,000000122457102,5,5,,5
315169,11-JAN-12,07-JAN-12,Jessica,,en,70.30.63.9,bismark7@sympatico.ca,14519368,000000122401406,1,2,"To have been talking to a Canadian citizen who, by their taxes, are supporting the Canadian social system.  I am retired, I receive a CPP payment - my income went to support a person who does not pay into the CPP.",1
315170,11-JAN-12,10-JAN-12,Naveen,,en,174.88.13.68,thomburke@bell.net,14561388,000000122471447,4,4,send a service person to my home.,4
313566,12-JAN-12,11-JAN-12,Elijah,,en,174.95.86.10,johnrace@sympatico.ca,14568740,000000122498357,4,1,"The chat line is a joke !pls have a live person on 1 to 1. The conversation with
Elias (phone)was better and his efforts to resolve the problem were good but not completed , he is to contact me today as its still not resolved.
All people via chat line made changes to email setting , some reverted to my original settings.usually port settings
, leave on server,delete after 5days.changing the previous persons changes.",5
313567,12-JAN-12,11-JAN-12,Chenrup,,en,70.52.169.46,yvameline@sympatico.ca,14575924,000000122499471,5,4,,5
313568,12-JAN-12,11-JAN-12,Cathrine,,en,50.101.165.31,gonisto@sympatico.ca,14567206,000000122505322,4,4,,4
313569,12-JAN-12,11-JAN-12,Anis,,fr,173.176.99.175,j.denis1@sympatico.ca,14567890,000000122503506,1,1,"Tout
Car c'est la toisieme fois que je téléphone pour le meme problème et il n'est toujours pas régler et ce N'est problablement pas la faute la faute a ceux a qui j'ai parler. Ca fait presque 1 mois que je n'ai plus internet .",3
313570,12-JAN-12,11-JAN-12,Ashwini,,en,70.26.38.85,abelford@bell.net,14562714,000000122483466,5,5,,5
313571,12-JAN-12,11-JAN-12,Roberto,,en,70.29.120.178,macs01@sympatico.ca,14570508,000000122487284,2,1,I had reset my email password in the morning becasue someone had hacked my email account and was sending spam through it. So many were sent that my daily limit was exceeded. Your tech asked for my password and I would not give it to her.,2
313572,12-JAN-12,11-JAN-12,Cecile,,en,69.159.70.102,drhaines@sympatico.ca,14566008,000000122486673,4,4,,5
313573,12-JAN-12,10-JAN-12,Diego,,en,69.156.90.233,frandsreid@sympatico.ca,14552486,000000122455979,4,4,,5
313574,12-JAN-12,11-JAN-12,Dilip,,en,161.216.5.56,rocndj@sympatico.ca,14573400,000000122502425,5,5,Appointment was after 5pm but showed up at 3pm. Good thing someone was home. Everything turn out okay,4
313575,12-JAN-12,11-JAN-12,Anne,,en,74.198.165.124,rkeen@sympatico.ca,14573250,000000122481168,1,1,,1
313576,12-JAN-12,11-JAN-12,Maurice,,en,174.95.86.10,johnrace@sympatico.ca,14568742,000000122505872,4,,"I think this maybe the best reason for the problem, i have changed my password and await the results.
again phone conversation and examination of one of the deleted emails, unfortunatly they picked a person thaT WAS CURRENTLY IN CALIFORNIA
AND COULD HAVE GIVEN A FAUlse reading on the sent email. they suspect someone is reading and deleting my email from california.",5
313577,12-JAN-12,11-JAN-12,Manuel,,en,70.27.18.225,j_mac65@sympatico.ca,14567946,000000122486452,4,1,,5
313578,12-JAN-12,11-JAN-12,Edward,,en,69.158.114.206,kyster@sympatico.ca,14569562,000000122484386,5,5,n/a,4
313579,12-JAN-12,11-JAN-12,Houcem,,fr,76.65.49.196,rejane.dubreuil@sympatico.ca,14573044,000000122504459,3,5,J'ai eu de la misère à le comprendre parfois je devais le faire répéter...dommage,5
313580,12-JAN-12,11-JAN-12,Ahmed,,fr,67.68.211.111,blais.eugene@bell.net,14563936,000000122491505,4,4,,4
313581,12-JAN-12,11-JAN-12,Gopi Rathinam,,en,174.93.90.221,kathytrask@bell.net,14569220,000000122481447,4,5,,5
313582,12-JAN-12,11-JAN-12,Melvin,,en,76.66.125.213,johnden@bell.net,14568726,000000122484914,3,4,,3
313583,12-JAN-12,11-JAN-12,Kamel,,fr,70.48.227.6,bird2@sympatico.ca,14563904,000000122485953,2,4,"Le technicien n'a pas été capable de m'expliquer le pourquoi de ma situation, encore moin la solution. Est-ce pour cacher que le probleme était chez BELL?????",2
313584,12-JAN-12,11-JAN-12,Sandra,,en,74.12.234.191,ian.peddie@sympatico.ca,14567758,000000122481693,1,1,Listen,1
313585,12-JAN-12,11-JAN-12,Perumalla,,en,174.94.41.29,dedda@bell.net,14565548,000000122503256,4,2,for the price I am paying it works too slowly.,2
313586,12-JAN-12,11-JAN-12,Sylvain,,en,76.68.101.10,david.hammonds@sympatico.ca,14565374,000000122493506,5,5,"PLEASE SEND THIS MESSAGE TO 
John Watson
Executive Vice President Customer Operations
Customer Service 

The response to this matter was excellent. Your person knew his stuff. 

However this was not my experience on Jan 5, 2012 when I spoke to nine people before my problem was resolved which included being cut off at least twice. Refer to Confirmation number 00J5MD8H which was resolved by supervisor Yannick, ID 6025245, after 4 months of trying , also refer to Files 119917600, and 121268725, . in general please try to improve and clarify the options you offer to direct a call.. If a person wants to have internet service terminated make it clear they have to speak to the Loyalty department.. And please note, for this matter, I did NOT receive a request to complete a satisfaction survey. If you only send them out to the ones easily solved what is the point. You are only deluding yourselves. 

David HammoNds
P.O. Box 69
Merrickville, ON
K0G 1N0",3
313587,12-JAN-12,11-JAN-12,Alex,,en,65.95.215.191,djones007@sympatico.ca,14565782,000000122492528,5,4,,4
313588,12-JAN-12,11-JAN-12,Mohamed Ali,,fr,70.48.227.6,bird2@sympatico.ca,14563906,000000122485548,2,4,Le technicien n'a pas ou ne voulait pas m'expliquer la nature du probleme! Est-ce pour cacher le fait que le probleme venait de bell?,2
313589,12-JAN-12,11-JAN-12,Hassen,,fr,65.93.48.178,micheldeslauriers555@sympatico.ca,14571322,000000122505362,5,5,,5
313590,12-JAN-12,11-JAN-12,Paula,,en,174.91.60.125,hmb16@sympatico.ca,14567630,000000122486983,5,5,,5
313591,12-JAN-12,11-JAN-12,Rolando,,en,70.27.59.72,irvine.monmore@sympatico.ca,14567840,000000122480975,1,2,,3
313592,12-JAN-12,11-JAN-12,Tom,,en,97.78.89.14,mnmdavey@bell.net,14571490,000000122483634,5,5,,4
313593,12-JAN-12,11-JAN-12,Khaoula,,fr,174.91.188.140,clairealary@sympatico.ca,14564786,000000122494326,5,5,,3
313594,12-JAN-12,11-JAN-12,Juliio,,en,174.92.32.82,karleenbradford@bell.net,14569186,000000122504411,5,5,,5
313595,12-JAN-12,11-JAN-12,Baltharaj,,en,174.95.69.233,ingeborgjohn@sympatico.ca,14567816,000000122484396,4,4,,5
313596,12-JAN-12,11-JAN-12,Madhu,,en,65.94.114.239,g.farden@sympatico.ca,14566778,000000122480308,5,4,Hopefully prevent any virus in the future.,5
313597,12-JAN-12,11-JAN-12,Alonia,,en,99.2.181.48,margaretann133@sympatico.ca,14570666,000000122491893,5,4,"Because I am currently in the US, it would have been helpful to have a contact telephone number for internet problems on your Bell help page.  I used the 800 number for TV service to get help with my internet problem.",5
313598,12-JAN-12,11-JAN-12,Krishidhar,,en,184.145.85.19,thspoore@sympatico.ca,14575042,000000122491242,5,5,,5
313599,12-JAN-12,03-JAN-12,Manel,,fr,76.67.179.172,s.perras@sympatico.ca,14470234,000000122281896,4,4,"Immédiatement comprendre qu'un service qui ne fonctionne pas à 100% doit etre crédité totalement. Pas de plaidoirie ni du client , ni de Bell. Depuis que j'ai Internet, mon service est terrible si je le compare au service téléphonique.",3
313600,12-JAN-12,11-JAN-12,Jean-Raynaud,,fr,74.15.137.77,dgeadah@sympatico.ca,14565686,000000122491178,5,5,,5
313601,11-JAN-12,10-JAN-12,David,,en,65.95.137.181,tanmac37@sympatico.ca,14561208,000000122460170,5,5,,4
314103,09-JAN-12,08-JAN-12,Ali,,en,184.146.174.192,wbando@sympatico.ca,14535648,000000122410551,5,4,,4
314104,09-JAN-12,08-JAN-12,Sihem,,fr,67.68.210.239,stephanephaneuf@sympatico.ca,14534984,000000122413251,5,4,rien,5
314105,09-JAN-12,06-JAN-12,Alvin,,en,76.70.102.178,skiner@sympatico.ca,14516276,000000122384926,5,5,hopefully I recieve the modium on time,5
314106,09-JAN-12,08-JAN-12,Bernard,,en,76.64.116.98,judyreeb@bell.net,14531840,000000122421414,5,5,He was very hard to understand but he was patient with me.  ,4
314107,09-JAN-12,05-JAN-12,Med Rami,,fr,65.93.48.142,estellerochon@sympatico.ca,14493128,000000122343581,4,4,,4
314108,09-JAN-12,05-JAN-12,James,,en,70.26.75.235,williams14@sympatico.ca,14503536,000000122346883,5,5,"Nothing, everything was fine.",5
314109,09-JAN-12,07-JAN-12,Hector,,en,70.30.111.169,robert_elaine@sympatico.ca,14525968,000000122407153,3,1,Admit your wrongs rather than putting the blame on another service (ie Microsoft),2
314110,09-JAN-12,03-JAN-12,Chekib,,fr,174.94.102.124,talali12@bell.net,14471582,000000122305931,3,2,j'ai un problème avec le service de facturation .chaque mois j'appelle pour régler ma facture merci,3
314111,09-JAN-12,08-JAN-12,Mindy,,en,67.70.204.23,dave.rae@sympatico.ca,14529602,000000122422923,4,5,send this survey so that SmartScreen does not think that it is suspicious.,4
314112,09-JAN-12,06-JAN-12,Danielle,,en,64.231.96.187,fndboersma@sympatico.ca,14508220,000000122378191,1,1,listened to me and the common sense approach would have won the day instead I had a person who basically did not listen and rather refused to listen just told me the way it was,2
314113,09-JAN-12,07-JAN-12,Luis,,en,70.53.112.107,mmyers66@bell.net,14524656,000000122405636,4,4,Luis was very helpful to resolve the issues we were having - just hope my account issues are finally resolved.,4
314114,09-JAN-12,08-JAN-12,Zaid,,en,174.95.58.2,krish.arasa@sympatico.ca,14532142,000000122411026,1,1,I still don't have access to my email account.,2
314115,09-JAN-12,08-JAN-12,Erick,,en,184.148.185.171,megmike@sympatico.ca,14533054,000000122416444,5,2,We are finding it annoying to have intermittent internet service especially over the three weeks that we have been off on holidays. ,4
314116,09-JAN-12,07-JAN-12,Innocent,,en,65.92.67.107,amori@sympatico.ca,14518736,000000122398482,2,3,Listened to what I had to say the first time and not have to call once a month for the past five months for the same problem.,2
314117,09-JAN-12,02-JAN-12,Jose,,en,64.231.51.149,margot@bell.net,14451550,000000122260284,5,5,"Nothing, very helpful",5
314118,09-JAN-12,06-JAN-12,John,,en,184.147.42.152,wbalm@sympatico.ca,14517768,000000122374918,5,4,,5
314119,09-JAN-12,08-JAN-12,Elvis Francisco,,en,70.27.113.101,len.ls@bell.net,14532330,000000122416073,4,4,,4
314120,09-JAN-12,08-JAN-12,Rajesh Kumar,,en,70.24.3.8,t.lloyd@sympatico.ca,14535160,000000122415947,3,1,"Clearer speech of the English language would have helped and I was put on hold, then the line gave a busy signal.  So I hung up.  Otherwise, I discovered later the ""E"" key would not type, after trying 3 different keyboards. Thus my problem could not be resolved through the method being attempted. No fault of the CSR.  ",4
314121,09-JAN-12,08-JAN-12,Khan,,en,50.101.66.50,kstory@bell.net,14532160,000000122420773,4,5,,4
314122,09-JAN-12,08-JAN-12,Harathi,,en,70.24.3.8,t.lloyd@sympatico.ca,14535158,000000122416260,5,5,"Harathi walked me through a different method to reset my password by resett
ing the modem back to the factory settings.  This resolved my issues. As well she walked me through resetting the home network password using the set up new client page. I have been a client for 12 years.  She spoke good English, and was very personable and nice to deal with.  ",4
314123,09-JAN-12,06-JAN-12,Irving,,en,64.231.22.2,amunic@sympatico.ca,14504666,000000122376184,4,1,I think that Irving had done all that he could to help me.  We were on the phone for about 2 hours!  I found out afterwards that it was my MAC address filter that had blocked my two computers from wirelessly connecting to the internet.  The MAC addresses of these two computers have changed on their own.,5
314124,09-JAN-12,07-JAN-12,Abdul,,en,70.51.160.62,d.welham@sympatico.ca,14520234,000000122409059,4,4,,4
314125,09-JAN-12,05-JAN-12,Jessica,,en,174.93.42.38,j.hearty@sympatico.ca,14494894,000000122353130,4,4,not to charge for things that were previously discussed-more communication with the client,4
314126,09-JAN-12,06-JAN-12,Noureddine,,en,200.2.139.81,q-probe@sympatico.ca,14514686,000000122376607,5,5,,4
314127,09-JAN-12,02-JAN-12,Pedro,,en,70.26.120.44,flarks@sympatico.ca,14447464,000000122276233,1,,"The original Rep told me that someone from ""CO"" would call me that night (in 2-4 hours.) 

No one called. I called back the next day and my concern had been basically forgotten. 

Then, I was told that ""they were still testing the line.""

From 6:30 pm until noon the next day?I don't think so.

After 2.5 hours on the phone, an 18 hour line test? Wasting over 2 days of my vacation with no interent.... the problem was....a faulty power cord to the modem that the tech. fixed in approx. 3 minutes.

On the second day when I suggested that I thought it was a hardware issue I offered to bring in my rented Bell modem to a store to switch it, I was told that I would have to pay to do that?!

AND if it was the modem that it would be a 3-5 business day wait for a replacement?

Seriously? It is your modem-not mine.

In short, what could you have done better? 

Have competent responsible reps and policies that treat me like my business with Bell actually matters. 

This experience has had me seriously rethinking switching my home phone, internet and mobility services to someone else.

I should say thattThe only thing that was positive is that after wasting 2 days - the tech that came was efficient courteous and made us feel that we mattered...

It is too bad that the rest of Bell made us feel just the opposite.",1
314128,09-JAN-12,04-JAN-12,Carmen,,en,70.54.142.11,pkndesign@sympatico.ca,14484810,000000122329364,4,4,My laptop is NOT connecting to Bell. That speaks volumes!,4
314129,10-JAN-12,07-JAN-12,Kevan,,en,174.95.205.200,ennio_rubi@bell.net,14521036,000000122404850,5,5,,3
314130,10-JAN-12,04-JAN-12,Sumithra,,en,184.145.9.210,tperrelli@bell.net,14487756,000000122319214,5,5,nothing,5
314131,10-JAN-12,06-JAN-12,Ahmed,,fr,74.12.224.47,michelinesantini@bell.net,14513220,000000122384655,1,1,8 jours avant que qqun s'apercoive que vous avez oublié de me connecter et toujours pas résolu le probleme de courriel.,1
314132,08-JAN-12,07-JAN-12,Jordan,,en,70.50.14.183,glaive@sympatico.ca,14521606,000000122407690,5,5,,5
314658,09-JAN-12,08-JAN-12,Bismiya,,en,64.231.26.43,jxstein@sympatico.ca,14531900,000000122412484,4,5,Two perople responded and the first one made premature adjustment that complicated the work of the second one (Ganesh) He was excellent.,4
314659,09-JAN-12,08-JAN-12,Estephania,,en,65.93.167.160,ed.joyal@sympatico.ca,14530078,000000122419639,5,3,My problem was getting my mail off your server.  Experience was excellent. Estephania took control and was able to determine the problem was my outlook program and established OL-express for my email.  I have no problem with her assistance. This was a great improvement in you tech assistance. However this morning my outlook is performing normal without my having done anything. I was able to download 20 emails without stoppage and cpu usage never topped 25%.  Wheras yesterday it would only download 2-4 emails and hangup with the cpu usage at 100%.  So what happened?.  I am somewhat at a loss to understand but glad the situation has beren resolved.  First time I have ever had this situation.  Hope you appreciate the service Estephania provides for you.  she is like a breath of fresh air in customer service.,5
314660,09-JAN-12,08-JAN-12,Milo,,en,70.24.20.137,emclaren@sympatico.ca,14530158,000000122412531,4,4,talk in simpler language for a person not computer smart to understand,4
314661,09-JAN-12,08-JAN-12,Edward,,en,174.93.71.135,wanda.morden@sympatico.ca,14535628,000000122421510,5,3,"the information he gave me was excellent but the cell phone still cannot connect to our wifi router, I will have to call again to rectify this problem so that he has a safe site to work from",4
314662,09-JAN-12,08-JAN-12,Pedro,,en,70.29.130.56,mcimrie@bell.net,14533016,000000122414426,4,4,,4
314663,09-JAN-12,08-JAN-12,Marta,,en,76.65.174.110,marie.la@sympatico.ca,14532808,000000122414607,5,4,Hire reps without heavy accents. Marta from San Salvador best i've ever ever ever experienced. Others were caring but difficult to comprehend in the majority of cases. ,5
314664,09-JAN-12,08-JAN-12,Manoranjith,,en,69.156.111.83,sillerw@sympatico.ca,14534784,000000122416699,3,2,I have no idea..I need assistance in adding a lap-top to my existing system. Bell representative unable to assist as the  router was not compatible to bell and referred  to another help line.Although we finally got some results optimum reception.Hence I will wait a bit to see how things turnout and then gecide whether to continue with the additionof a lap-top or not.,3
314665,09-JAN-12,08-JAN-12,Moses,,en,65.93.117.183,geoff.anthony@sympatico.ca,14530610,000000122414170,5,5,,5
314666,09-JAN-12,06-JAN-12,Vincent,,en,70.24.175.17,pe.skanks@sympatico.ca,14514322,000000122372002,3,4,"While, the service and courtesy received as always is, very good. The recurring major problem is language. I am certainly no xenophobe I have great difficulty understanding the technician I've had to deal with due to somewhat incomprehensible accents. This seems to be a common complaint. Otherwise, as retired Bell employee I am very satisfied with the service I receive. Thank you.",4
314667,09-JAN-12,05-JAN-12,Leslee,,en,76.70.118.229,johnston5_84@sympatico.ca,14495928,000000122359435,5,5,Leslee answered all my questions and more so there is nothing to improve on. This was a much better experience than many others. Speaking to someone in Canada was a much better experience then others aboard because of language barriers and other issues.,5
314668,09-JAN-12,08-JAN-12,Alaaeddine,,fr,50.100.105.81,denimarc@sympatico.ca,14529724,000000122422614,4,4,,4
314669,09-JAN-12,05-JAN-12,Mounir,,fr,65.92.31.119,lablums@sympatico.ca,14496804,000000122347263,5,5,,5
314670,09-JAN-12,06-JAN-12,Ghorden,,en,70.29.83.29,mendler_8@sympatico.ca,14513064,000000122385792,5,5,"Get rid of the electronic 'triage' system.  Not only is it annoying and slows things down, it also doesn't even give the option that I requested.  I randomly chose a selection that was 'somewhat related' and your representative was kindly able to assist. ",4
314671,09-JAN-12,04-JAN-12,Khan,,en,70.26.91.219,catherine__espinola@sympatico.ca,14475404,000000122327235,5,5,,5
314672,09-JAN-12,03-JAN-12,Alex,,en,70.48.51.197,eilou.albers@sympatico.ca,14461542,000000122307705,5,5,Improve the wait time,5
314673,09-JAN-12,07-JAN-12,Arcadius,,en,70.55.49.219,cynthiapcolby@sympatico.ca,14520208,000000122404557,4,4,"Have the Rep remember to state all of the steps when telling the caller what to do. I am not computer literate to a great degree, and he'd tell me to go somewhere, without telling me all of the steps to perform to get there. i.e. Tell me to go to Start to Control Panel, should have been Start to Settings to Control Panel. ",4
314674,09-JAN-12,06-JAN-12,Shaun,,en,74.14.31.186,hongwai@sympatico.ca,14509368,000000122382683,5,5,We are lucky to have Shaun to help us solve our problem but to prevent future misunderstanding and also to save your time in handling problems and enquiries we suggest you refer to your promotion material when preparing the monthly invoice.  ,5
314675,09-JAN-12,07-JAN-12,Chuck,,en,70.30.16.179,pdecaire@sympatico.ca,14525290,000000122408657,3,4,Asked the tech for assistance in importing the WAB file into Outlook Express. He said that was not part of hio job description. I was taken aback since in the past help was always forth coming fro m your techs,3
314676,09-JAN-12,05-JAN-12,Ivan,,en,64.228.213.49,jcoterosen@sympatico.ca,14495242,000000122357955,4,4,Ivan could have spoken more loudly as I had trouble hearing him at first.,4
314677,09-JAN-12,08-JAN-12,Devakanthan,,en,74.14.90.85,harryandlaura@bell.net,14530936,000000122415171,4,,The person I talked to did everything he could think of to resolve my problem and that is all I could ask for.,5
314678,09-JAN-12,08-JAN-12,Khaoula,,fr,74.15.115.117,vahaknchamlian@sympatico.ca,14535498,000000122412090,4,4,rien,4
314679,09-JAN-12,08-JAN-12,Nouha,,fr,70.26.198.99,filionmartin@sympatico.ca,14530348,000000122414452,5,5,,5
314680,09-JAN-12,07-JAN-12,Md Jihed,,fr,70.51.29.220,christinelajoie@sympatico.ca,14519972,000000122406899,5,5,,4
314681,09-JAN-12,03-JAN-12,Reuben,,en,174.88.22.157,avenger09@sympatico.ca,14458402,000000122307750,5,5,nothing,4
314682,09-JAN-12,31-DEC-11,Nabil,,fr,76.69.108.152,rufuss18@bell.net,14437322,000000122249177,5,4,"
  Nabil a répondu a notre appel d'une facon excellente.",5
314683,09-JAN-12,28-DEC-11,Daniel,,en,76.69.124.182,john.dennehy@sympatico.ca,14394378,000000122184926,3,2,I am not getting a mailed statment ,3
314684,09-JAN-12,08-JAN-12,Methil,,en,50.101.149.153,hotroc@bell.net,14531056,000000122421187,5,5,nothing I can think of.,5
314685,09-JAN-12,17-AUG-11,Balaji,,en,70.49.6.164,diannenix@sympatico.ca,12927611,000000119248717,,,The Phone call was so long ago that l honestly don`t rememeber what l called in for . l`m very sorry it took this long to get back to u.,
314686,09-JAN-12,07-JAN-12,Antony,,en,70.27.234.116,r.bmotta@sympatico.ca,14525558,000000122405069,4,5,,4
314687,09-JAN-12,05-JAN-12,Rodolfo,,en,70.54.141.52,abdul.hatif@sympatico.ca,14489128,000000122356270,5,5,,5
314688,09-JAN-12,08-JAN-12,Jamel,,fr,76.65.92.225,petrescu@sympatico.ca,14533852,000000122422347,5,5,,5
315171,11-JAN-12,09-JAN-12,Alberto,,en,174.88.120.88,raymondg@sympatico.ca,14545294,000000122435897,5,5,,5
315172,12-JAN-12,10-JAN-12,Wissem,,fr,76.64.240.117,waglms@sympatico.ca,14561836,000000122468704,4,4,,4
315173,12-JAN-12,11-JAN-12,Moses,,en,50.101.221.170,webbkb@sympatico.ca,14561902,000000122479478,5,5,nothing the representative was helpful and was able to help.,4
315174,12-JAN-12,10-JAN-12,Achref,,en,174.92.157.122,p.silverman@sympatico.ca,14558422,000000122465001,5,5,,5
315175,12-JAN-12,10-JAN-12,Benjamin,,en,184.144.29.221,jvf42@bell.net,14555146,000000122466170,5,5,nothing,5
315176,12-JAN-12,11-JAN-12,Imen,,en,174.93.221.245,armand.roberta@sympatico.ca,14563354,000000122502318,1,1,Talk to each other. From one department to the other.,1
315177,12-JAN-12,11-JAN-12,Ginette,,fr,204.101.237.139,marklabadie@sympatico.ca,14570814,000000122496164,5,4,,5
315178,12-JAN-12,11-JAN-12,Rahali,,fr,65.93.125.131,dumontier.guy@sympatico.ca,14566076,000000122482537,2,3,"Plus d'explications sur les forfaits offerts.
",2
315179,12-JAN-12,11-JAN-12,Steph,,en,65.92.40.107,gladway@sympatico.ca,14567152,000000122481373,5,4,"Nothing, she was excellent, done everything to solve problem, I was satisfied, would definetly call again to have my problem solved again.",5
315180,12-JAN-12,11-JAN-12,Mohan,,en,64.231.7.217,dnty191q@bell.net,14565858,000000122492476,5,5,,5
315181,12-JAN-12,11-JAN-12,Ajay,,en,76.68.13.67,hlywud@sympatico.ca,14567628,000000122491990,3,2,one must learn that there are many ways to fix a computer. One method is to do a restore back to a day the computer was working,4
315182,12-JAN-12,11-JAN-12,Luis,,en,174.93.70.64,dale5@sympatico.ca,14565204,000000122481721,5,5,"nothing, representative was very helpful and expressed his desire to make our issue no problem to us.",5
315183,12-JAN-12,11-JAN-12,William,,en,70.31.3.37,patamaa.williams@bell.net,14572266,000000122505470,4,4,"Should have idenified the problem much earlier by changing the moderm.

I sincerely hope that it continues to work and I will not have to call again.

Thanks",5
315184,12-JAN-12,11-JAN-12,David,,en,65.92.2.74,francasohl@sympatico.ca,14566646,000000122482105,5,5,none,5
315185,12-JAN-12,11-JAN-12,Rebecca,,en,174.91.9.246,friesen_caven@sympatico.ca,14566744,000000122490254,4,4,,4
315186,12-JAN-12,11-JAN-12,Jessa,,en,65.95.138.139,rwakely@sympatico.ca,14573642,000000122496127,2,,Have someone who is easy to understand and can understand what the problem is,1
315187,12-JAN-12,11-JAN-12,Danielle,,en,76.70.50.180,priscilla.tweedie@sympatico.ca,14572700,000000122481237,1,,"Customer rep could not speak English, it was discusting, when so many English speaking people need jobs.",1
315188,12-JAN-12,11-JAN-12,Maria,,en,70.27.128.199,pat.kniginyzky@sympatico.ca,14572260,000000122498589,5,5,A call back was required as the call took longer than I originally expected as I had a previous appointment that I had to be at. The service rep that I had originally spoken with was not available to call me back for several hours due to other service calls. Perfectly understandable. My issue was resolved by her actions though so I am happy. ,5
315189,12-JAN-12,11-JAN-12,Yosra,,fr,70.48.119.43,michel.pare3@sympatico.ca,14571310,000000122481299,1,2,J'aurais aimé parler à quelqu'un au Québec plutôt qu'à quelqu'un en Tunisie.,2
315190,12-JAN-12,11-JAN-12,Kylie,,en,65.95.8.213,ted.imre@sympatico.ca,14574904,000000122486389,5,5,nothing,5
315191,12-JAN-12,10-JAN-12,Anusha,,en,67.70.69.57,esrainey@sympatico.ca,14552102,000000122479102,5,5,I tried calling about this problem earlier but the wait time was too long and I had to hang up. The wait time for this call however was minimual.,5
315192,12-JAN-12,11-JAN-12,Achref,,fr,174.91.250.171,p.cayer@sympatico.ca,14572158,000000122497768,5,5,"tres bonne réponse, explication simple et mon a été résolue dans un temps rapide",4
315193,12-JAN-12,10-JAN-12,Priyanka,,en,69.156.176.45,karenwilson1@bell.net,14555240,000000122459407,4,3,,3
315194,12-JAN-12,08-JAN-12,John,,en,76.64.124.245,jhumble@sympatico.ca,14531514,000000122421305,3,2,,3
315195,12-JAN-12,11-JAN-12,Karina,,en,64.231.2.65,shaskin@sympatico.ca,14574056,000000122485625,5,4,On thursday of last week the representative should have be able to do what I got done with this call as it was he had no idea  how to do a password reset the rep. also said that he would have someone get in touch and that never happen so when I called back a week later it got look after by this rep. as for this I am rating this rep and not my first on last thursday,4
315196,12-JAN-12,11-JAN-12,Alberto,,en,64.231.94.129,pjcaconway@sympatico.ca,14572620,000000122499464,3,3,"Taken less time to resolve.
Call took too long - well over 1 hr.",3
315197,12-JAN-12,11-JAN-12,Madhu,,en,65.92.48.8,wilson_Lorraine@sympatico.ca,14575698,000000122480603,5,3,,5
315198,12-JAN-12,11-JAN-12,Heni,,fr,70.51.200.79,lavloc@sympatico.ca,14569754,000000122483639,4,4,"Confier la responsabilité de mon dossier à la même personne afin de m'éviter d'avoir à répéter plusieurs fois mon histoire. Après deux plaintes déposées depuis 4 mois, je reste encore très méfiant et j'attends ma prochaine facture pour voir si je peux encore faire confiance â Bell.",3
315199,12-JAN-12,11-JAN-12,Arbi,,fr,199.243.142.180,gilllaroche@sympatico.ca,14567100,000000122501139,3,1,AUCUNE IDÉE,4
315200,12-JAN-12,10-JAN-12,Tracy,,en,76.64.119.132,bbouma@sympatico.ca,14549326,000000122457640,1,4,I did not have a good experence with customer care rep keep being put on hold for nothing,5
315201,12-JAN-12,11-JAN-12,Manoranjith,,en,70.26.141.166,rob666@bell.net,14573291,000000122492021,5,5,"my largest complaint would be when i call and the phone is first answered electronically i have way too many options to pick from how many times do i have to hav e 3-4 choices,that is very annoying",4
315202,12-JAN-12,11-JAN-12,Kim,,en,74.12.119.133,laurie_smith32@sympatico.ca,14569744,000000122500906,3,3,"Kim was very friendly and helpful, however -I asked for my address to be changed from South Dundas to Morrisburg as South Dundas is the township and Morrisburg is the actual town.  The e-mail that came through showing the change shows my new address as Morrbegg even though I spelled MORRISBURG out for her.  Please correct the address...
It should be:
P.O. Box 946
3 Annette Street
Morrisburg, Ontario
K0C 1X0

Prior to this call I have had many issues with Bell over the last 6 months!
:(",3
315203,12-JAN-12,11-JAN-12,Zied,,fr,216.113.110.78,ren.sylvain.roy.inc@sympatico.ca,14573062,000000122503222,1,1,être moins mêler .,1
315204,12-JAN-12,11-JAN-12,Diana,,en,174.88.207.70,mike.vizely@sympatico.ca,14571368,000000122490335,5,5,,4
315205,12-JAN-12,11-JAN-12,Hatem,,fr,70.24.198.244,lelievrel@bell.net,14569830,000000122491074,4,4,Je crois ce qui a été fait était parfaitt,5
315206,10-JAN-12,09-JAN-12,Perumalla,,en,74.15.59.135,bev.lewis@sympatico.ca,14537178,000000122451669,2,1,"Rec'd new modem to install;  at no time did the rep mention that a different cable was req'd for the modem which ended up to be the reason why the modem wouldn't work!!!",3
315207,10-JAN-12,09-JAN-12,Charles,,en,174.91.139.17,h.morra@sympatico.ca,14540414,000000122435279,5,5,,4
313602,11-JAN-12,10-JAN-12,Vaishnavy,,en,184.146.81.35,julia.henry@sympatico.ca,14555096,000000122456171,5,,"My problem is that the connection to internet is not always available, and sometimes disconnects even in the middle of my browsing. The problem was not resolves but your representative said that it was probably the modem wearing out so he is sending us a new one. Hopefully, that will resolve the problem.",5
313603,11-JAN-12,10-JAN-12,Luis,,en,70.49.10.147,bnewen@sympatico.ca,14549656,000000122471433,5,5,,5
313604,11-JAN-12,10-JAN-12,Kurt,,en,76.68.143.55,joyce.froggatt@sympatico.ca,14554966,000000122470987,5,4,,5
313605,11-JAN-12,10-JAN-12,Luis,,en,174.88.22.35,jeannie.quigley@sympatico.ca,14554370,000000122457454,5,5,"Luis was perfect! He was polite and smart and funny and so helpful. He fixed my problem and made the experience pleasant instead of the nightmare  I had with the outsourced IT people on Monday night.
PLEASE STOP OUTSOURCING I.T. 
I specifically asked for a Canadian IT person when i  called back on Tuesday morning ( since the Indian IT people had kept me on the phone for more than a total of an hour and a half and then told me to call back in the morning because they couldn't fix my problem. 
On Tuesday morning when I called IT back the people in India told me there were no IT people in Canada. I told them I knew that was incorrect and asked again to be connected to a Canadian IT person. I was then transferred to another person in India who again insisted there were no IT people in Canada.
 I politely told them I knew that to be incorrect and then called 310-BELL and had to ask  someone in the billing department to transfer me to Canadian IT so I didn't get sent back to India IT again.

LUIS WAS WONDERFUL !!!! HE HAS RESTORED MY FAITH IN BELL AFTER HAVING AN AWFUL EXPERIENCE WITH OUTSOURCED BELL IT. thank you.
",5
313606,11-JAN-12,10-JAN-12,Ronald,,en,76.68.143.55,joyce.froggatt@sympatico.ca,14554968,000000122472804,5,4,Not to have to change my e-mail address to go from Dial-up to High Speed.  But Ronald was extremely helpful in getting my e-mail address changed,5
313607,11-JAN-12,09-JAN-12,Mustapha,,fr,50.100.164.129,lebeuf_c@sympatico.ca,14542492,000000122436709,3,2,me faire un meilleur prix pour un internet + rapide...,4
313608,11-JAN-12,06-JAN-12,Henda,,fr,174.89.223.50,ftsculptart@sympatico.ca,14508406,000000122377242,2,3,améliorer la communication des information de facturation quant à l'application des nouvelles modification et des détails auxquels ils sont reliés. Simpifier le mode de facturation et respecter les ententes  de prix faites avec un de vos conseillé.,
313609,11-JAN-12,10-JAN-12,Elsy,,en,207.164.79.63,drbreath@sympatico.ca,14551702,000000122463475,5,5,Delivered a Pizza by the tech.  ,5
313610,11-JAN-12,10-JAN-12,Sajid,,en,174.88.241.101,michaelfrancis@sympatico.ca,14557396,000000122461227,5,5,,5
313611,11-JAN-12,11-JAN-12,,,fr,184.144.184.22,,,,,2,,
313612,11-JAN-12,09-JAN-12,Faqria,,en,69.159.67.15,dpgreen7@sympatico.ca,14539056,000000122427871,4,4,nothing,4
313613,11-JAN-12,10-JAN-12,Sihem,,fr,174.93.247.39,glavigne000@sympatico.ca,14552954,000000122456590,5,5,Ne pas vous tromper 20 fois avant (voir mon dossier...) Pour la prochaine question cela n'a rien à voir avec mon dernier interlocuteur.,
313614,11-JAN-12,10-JAN-12,Allan,,en,174.91.9.207,imolodecky@sympatico.ca,14553738,000000122466171,5,4,"Great service. Great rep....however due to equipment issues(?)she was not able to do what she wanted to do but in the end had to explain to me what was necessary. Nice as she was, you could have the call centre in Canada ....enough people unemployed here. Some of the commection issues could be that the call centre in India.",
313615,11-JAN-12,04-JAN-12,Jamel,,fr,76.69.96.91,gglaroche@sympatico.ca,14478328,000000122329399,2,1,"Remettre en service le service d'optimisation du disque.
Ce service ne démarre plus depuis un certain temps",3
313616,11-JAN-12,10-JAN-12,Zaid,,en,70.52.228.152,phillip.crane021@sympatico.ca,14558814,000000122471071,5,5,,5
313617,11-JAN-12,10-JAN-12,Kayange,,en,74.15.62.94,rwc473@sympatico.ca,14559900,000000122467812,4,4,"Not much, he was very helpful",4
313618,11-JAN-12,09-JAN-12,Nix,,en,76.70.112.38,tea.kuo@sympatico.ca,14546904,000000122433450,4,4,,5
313619,11-JAN-12,09-JAN-12,Mohamed Amine,,fr,70.55.133.171,solangeauger@sympatico.ca,14546504,000000122434901,1,2,"apparemment pour régler mon problème j'ai seulement besoin que votre représentant me donne les paramètres de votre serveur pour les messages sortants afin que je puisse utiliser une autre adresse courriel.  Je dois recommuniquer avec BELL car mon problème n'est pas réglé. Selon lui, il ne pouvait pas m'aider car la 2e adresse courriel n'est pas à Bell et que je dois utiliser le site de BELL-sympatico seulement et que je peux pas utiliser outlook ou Windows Live Mail pour gérer mes courriels. La prochaine fois je veux parler à un Québécois français. 
",1
313620,11-JAN-12,10-JAN-12,Marie-France,,en,174.91.94.134,patcd@sympatico.ca,14558530,000000122468842,3,3,"A call to let me know when to expect Fibe TV technician to arrive would have been helpful. From your Bell e-mail previous evening I expected between 8 a.m and noon. Calls to your 1-866 number left me holding for 15 minutes; later connected with a supervisor who ""will get back...""  At 2:10 p.m. I went to call to re-schedule another day and phone lines were blank.  10 minutes later was a message from Marie-France saying she will try to re-schedule 5 -9p.m.  I tried to call her to cancel until another day... holding... no one knows who she is... 
At 2:40 p.m. 2 men arrived and completed the job, leaving here at 5:25 p.m.  Today when I went to see e-mails the screen opened at Google, not at my iMac screeen saver.  A message said: ""None of your preferred networks are available.  Select from list and enter password: BELL 633, BELL 716, BELL 940, CFD-N. Danny"".  Also Apple indicated ""error updating RSS feed.""  When I had showed tech. my computer yesterday, I asked if it would still operate as before.  I was assured there would be no changes.  My Wireless Modem was taken away.  A Bell service rep. called to ask about satisfaction. When I related above, he said to call 310-7873. Returning home this afternoon, I again go on-line to check e-mails and problems seem to have been magically resolved, perhaps, ...I hope.    
Also phone outlet wall mount had been dumped in garbage.  Where can I plug in my phone now? Altogether a very frustrating experience.",
313621,11-JAN-12,05-JAN-12,Houda,,en,76.65.174.202,traxx@sympatico.ca,14502996,000000122357411,2,1,"Dear Mr. John Watson
If you refer to ticket confirmation # 121777449 you can see that I have been beating my head against gigantic wall of bureaucracy to achieve something that should be very simple. (and actually was for my other accounts) Your rep Houda was as helpful as he could be however he has not called me back as he said he would with a resolution this issue.
Please Help
Richard Robertson",
313622,11-JAN-12,10-JAN-12,Aymen,,fr,70.30.201.147,nunsaff@sympatico.ca,14558260,000000122461019,3,4,,4
313623,09-JAN-12,08-JAN-12,Jacques,,fr,174.94.109.95,cmaheux@sympatico.ca,14529384,000000122411697,5,5,Rien de plus ... ,5
314133,08-JAN-12,06-JAN-12,Caroline,,en,74.15.108.30,germitch@sympatico.ca,14508654,000000122367491,1,1,"Why do you ask these stupid questions when you already know what the answer is? For you people its all about the bottom line & how much the CEO is going to shine to all the shareholders. The agents in India are all rude & treat you like a moron. They never listen to the customer & they think they know everything!! The agents in the Phillipines are much more receptive to the customers problems & are willing to work with them in resolving issues. I guess if BCE & all of the other large corporations keep on shipping North American jobs to other foreign countries we'll continue to see more unemployment bleeding. Just remember this, once the jobs are gone there never coming back. If you really want to improve on your service in resolving the technical problems that I encounter, then maybe you should consider my request when I ask to speak with someone in Canada. What would BCE do if all of a sudden they started to lose their present customers to foreign competitors. This is probably not a bad idea as this is what BCE is doing to Canadians.",1
314134,09-JAN-12,05-JAN-12,Nizar,,fr,70.52.60.183,kathleen.madden@sympatico.ca,14496366,000000122353889,5,5,"M. Nizar a très bien fait son travail, tant au niveau rapidité que qualité.
Comme vous le savez, j'ai appelé à 16h22,cet appel est le second de la journée, le 1er était autour de 15h40 et l'expérience était tout autre. Le sujet était le même: problème de connexion internet qui coupe lorsque le téléphone sonne. Une dame m'a répondu, m'a dit que si je l'appelais du téléphone de la maison elle ne pourrait rien régler. Comme cela m'avait pris environ 15 min. d'attente avant de lui parler, je lui ai donc demandé de me rappeler sur mon cellulaire et je lui ai donné mon numéro. Ce qu'elle n'a pas fait ! J'ai perdu environ 20 min. pour me retrouver sans aucune résolution à mon problème. C'est pourquoi après un délai que je jugeais raisonnable pour lui laisser le temps de me rappeler, j'ai recomposé le 310-SURF, ai attendu environ 10 min. pour finalement avoir M. Nizar, au bout du fil, à qui j'ai exposé ma situation et mon insatisfaction suite au 1er appel. M. Nizar a été fort courtois, a noté mon numéro de cellulaire, m'a dit qu'il me rappelerait si la ligne se coupait et sans aucune complication en moins de 5 minutes, m'a dit qu'il m'expédiait de nouveaux filtres pour le téléphone. Je les ai reçus le lendemain (en moins de 24 heures) et mon problème semble désormais bien réglé. Il serait important pour la qualité de votre service de retracer mon 1er appel. Merci",4
314135,09-JAN-12,08-JAN-12,Sudhakar,,en,174.93.44.233,robert.quarter@sympatico.ca,14534272,000000122414654,5,5,,5
314136,09-JAN-12,08-JAN-12,Lokeswaran,,en,184.144.110.107,cvr@sympatico.ca,14529476,000000122415833,5,4,,3
314137,09-JAN-12,07-JAN-12,Daniel,,en,24.235.112.50,m.fagan@sympatico.ca,14523872,000000122403644,3,2,"share the correct information with the marketing agents.  They wanted to sign us up for Fibe 25 and Fibe TV.  We subsribe to Fibe 25, however I can oy get 12mg downlaod speed.",3
314138,09-JAN-12,08-JAN-12,Juan,,en,184.145.96.76,johngame@sympatico.ca,14531702,000000122416732,5,5,,5
314139,09-JAN-12,07-JAN-12,Christine,,en,70.54.68.234,jgagnon006@sympatico.ca,14522502,000000122393999,5,5,"Could have inquired for more bill forgiveness, but Christine followed protocol. ",5
314140,09-JAN-12,08-JAN-12,Miguel,,en,70.55.49.39,strathdeemc@sympatico.ca,14535040,000000122422491,5,5,,5
314141,09-JAN-12,08-JAN-12,Daniel,,en,76.69.53.63,georgewallace@sympatico.ca,14530636,000000122421425,5,5,,5
314142,09-JAN-12,08-JAN-12,Joe,,en,76.68.91.150,doris.kelly-capyk@sympatico.ca,14529920,000000122422710,4,3,"Joe was excellent, but unable to answer why on my Bell icon under 'Services"" that it shows that My PC Care was not activated.  However, he did check my system and demonstrated to me that, in fact, it was working. I have had difficulty with the Bell Security systems suddenly not working, but yesterday I was assured that the problem was corrected (but would not be available for 24 hours), so it left my computer vulnerable for yet another day. Fortunately, Beverly (338383), after much back and forth chatting, ran a scan of my system (which detected 361 threats) and cleaned them off for me - she also assured me that there was no virus. So, one thing is to please, ensure that the services you offer actually work. ",3
314143,09-JAN-12,08-JAN-12,Naoufel,,fr,69.157.148.58,kishore.daswani@sympatico.ca,14532110,000000122411582,4,4,Notre problème vient de la ligne téléphonique résidentielle qui est en panne  depuis 4 jours. Vive le service de réparartion qui prend du bon temps pendant 4 jours et ne satisfait pas à la demande du client qui est avec Bell depuis+ de 20ans,1
314144,09-JAN-12,08-JAN-12,Jenette,,en,99.234.18.20,imptv@sympatico.ca,14531160,000000122410822,4,5,"When on line you get a phone # which is for internet service, which is not the correct # you always have to answer all the questions, then you are told you called the wrong #",5
314145,09-JAN-12,05-JAN-12,Harjeeth,,en,216.129.31.125,gawlikj@sympatico.ca,14493738,000000122345783,4,3,,4
314146,09-JAN-12,07-JAN-12,Matthew,,en,184.146.129.215,lcssmith@sympatico.ca,14523492,000000122407814,2,4,kept the amount of time on the phone shorter,1
314147,09-JAN-12,08-JAN-12,Tshering,,en,65.94.244.97,g-davies@sympatico.ca,14530470,000000122416537,5,5,Nothing to recommend. Full satisfaction.,5
314148,09-JAN-12,08-JAN-12,Tshering,,en,74.198.9.222,jschier@sympatico.ca,14531811,000000122412299,3,1,More knowledgeable representatives ,2
314149,09-JAN-12,07-JAN-12,Sihem,,en,65.94.81.182,albgio@bell.net,14518650,000000122397196,5,5,,5
314150,09-JAN-12,08-JAN-12,Nabil,,fr,70.29.201.227,g.leclerc@bell.net,14530484,000000122421028,4,4,,4
314151,09-JAN-12,08-JAN-12,Aprajit,,en,184.145.190.44,bryan.evans@sympatico.ca,14528928,000000122418483,5,5,"My problem was dealt with by two different persons.  The first failed to get back to me in two hours as promised. I waited for three and a half hours and called back. 
My answer covers only the second individual to which my problem had to be redefined completely.
Your questionnaire does not adequately cover my situation and thus does not reflect the unsatisfactory overall service provided. 
Thank you for restoring my service.",4
314152,09-JAN-12,08-JAN-12,Nandhini,,en,65.93.87.213,tomdow@bell.net,14535378,000000122418697,4,5,,4
314153,09-JAN-12,08-JAN-12,Mohamed,,fr,70.29.201.227,g.leclerc@bell.net,14530488,000000122420204,3,2,il a fait son possible mais je comprends pas tout ce qu`il m`a dit au sujet du cable jaune que j`avais laisser dans sa boîte depuis au moins 3 ans .il a été gentil ,4
314154,09-JAN-12,08-JAN-12,Mitchell,,en,199.47.124.184,lindaglover@sympatico.ca,14532408,000000122413724,5,5,,4
314155,09-JAN-12,08-JAN-12,Hari,,en,70.49.208.61,tonydimambro@sympatico.ca,14535394,000000122418706,4,4,I like to thank Hary (811293) for his profefessional handling of my problem.,5
314689,08-JAN-12,07-JAN-12,Aymen,,fr,70.53.200.126,brigitte.schroeder@sympatico.ca,14519542,000000122393341,5,4,Aucun problème,4
314690,08-JAN-12,07-JAN-12,Duncan,,en,69.156.92.103,craigfarquharson@sympatico.ca,14520154,000000122409335,4,4,,4
314691,09-JAN-12,08-JAN-12,Ahmed,,fr,184.146.255.198,louismc@bell.net,14532544,000000122423369,5,5,ahmed est un excellents technicien pour le soutien en ligne il est très professionels et compétent. et puis c'est très facile de travaillée avec lui,5
314692,09-JAN-12,08-JAN-12,Reginald,,en,70.51.24.189,brherron@sympatico.ca,14528888,000000122417010,5,4,,5
314693,09-JAN-12,08-JAN-12,Salvador,,en,70.52.158.231,djsomerton@sympatico.ca,14529846,000000122422374,5,5,nothing,5
314694,09-JAN-12,08-JAN-12,Sana,,fr,70.51.203.236,joseebisson179@bell.net,14531738,000000122410456,5,5,,4
314695,09-JAN-12,08-JAN-12,Aymen,,en,69.156.81.79,geraldmyre@bell.net,14530642,000000122411265,3,1,,3
314696,09-JAN-12,08-JAN-12,Sumithra,,en,184.145.110.50,mpdk.kat@sympatico.ca,14533376,000000122414208,1,1,"meet your commitments to customer and if Bell cannot then call and tell cusytomer- wasted a Sunday waiting for Bell tech no show despite 3 commitments:
8-12; before 2; before 9PM",1
314697,09-JAN-12,08-JAN-12,Manoranjith,,en,204.101.237.139,mdepapp@sympatico.ca,14533040,000000122418523,1,2,I don't like surveys at 4:32am. Please stop or I will leave bell.,1
314698,09-JAN-12,08-JAN-12,Sabha,,en,69.157.49.54,mcquittyw@sympatico.ca,14533036,000000122414847,5,5,Nothing - problem was solved in a quick and proper manner,5
314699,09-JAN-12,07-JAN-12,Zee,,en,24.235.112.50,m.fagan@sympatico.ca,14523874,000000122404088,1,1,my call was transefered to the billing department and disconnected before I could provide account info.  I did not call back to start the process all over again.,2
314700,09-JAN-12,08-JAN-12,Vaishnavy,,en,69.158.51.47,wendy-macfarlane@sympatico.ca,14535654,000000122417175,3,4,The person that we had at our home working on our computer stated that he could not hear the bell rep when she was answering questions. Had to keep repeating everything back to her. Something that should have taken max 10mins took over 1/2hour.,4
314701,09-JAN-12,08-JAN-12,Ali,,en,70.50.105.129,gbowes@sympatico.ca,14530576,000000122422046,5,5,"Nothing, he was great!",5
314702,09-JAN-12,08-JAN-12,Adam,,en,174.93.25.12,ogilvie.long@sympatico.ca,14533618,000000122414056,5,4,"

   Satisfactory service",5
314703,09-JAN-12,08-JAN-12,Sana,,en,64.228.140.97,rettaroy.hartley@sympatico.ca,14534138,000000122418425,4,4, The volume from India was a problem. Sana was very good.,5
314704,09-JAN-12,08-JAN-12,Sabha,,en,184.148.175.169,yylegal@sympatico.ca,14535816,000000122417613,4,4,,4
314705,09-JAN-12,08-JAN-12,Ahmed,,fr,74.12.231.86,rosshunter@sympatico.ca,14534380,000000122422963,4,4,,5
314706,09-JAN-12,06-JAN-12,Med nejib,,fr,65.94.160.25,gagne.robert.g@sympatico.ca,14508478,000000122383351,5,5,,5
314707,09-JAN-12,08-JAN-12,Jean-Raynaud,,en,64.231.144.123,theodowd@bell.net,14535294,000000122413216,5,5,Bell Systems not to have caused the problem in the first place.,4
314708,09-JAN-12,08-JAN-12,Mike,,en,76.69.55.216,nlouras@bell.net,14533564,000000122419365,1,1,keep the appointment that was made,1
314709,09-JAN-12,08-JAN-12,Anirban,,en,76.67.31.214,wattsup62@bell.net,14535642,000000122411719,4,4,,4
314710,09-JAN-12,07-JAN-12,Mario,,en,174.92.90.146,mac-1@sympatico.ca,14523914,000000122405519,4,4,,4
314711,09-JAN-12,06-JAN-12,Mohamed Amine,,fr,24.203.21.79,boudag@sympatico.ca,14505586,000000122378377,5,5,,5
314712,09-JAN-12,05-JAN-12,Paola,,en,174.95.23.108,jen.macdougall@sympatico.ca,14495428,000000122352412,2,1,Not take over my PC,2
314713,09-JAN-12,06-JAN-12,Gattu,,en,65.95.228.106,williamgamache@sympatico.ca,14517862,000000122386116,4,4,Having to wait the whole weekend before a service technician checked the problem.,3
314714,09-JAN-12,08-JAN-12,Gerry,,en,70.29.60.87,lukme@sympatico.ca,14532604,000000122412067,5,5,"It's difficult to help improve my recent interaction with your company. Your Rep.(Jerry) was more than helpful to me due to the fact that she was able to offer an opinion when asked. Her responses to my questions showed confidence in her ability to resolve my issue. I apprecited the time extra effort that this Rep made regarding my concerns. So in response to this question(#3), send out more information regarding differnt packages you offer in a follow up e-mail incase there may be other options that have not been spoken of during the phone call to your company.
",4
314715,09-JAN-12,30-DEC-11,Dilip,,en,70.52.219.98,bosanco@sympatico.ca,14419508,000000122227659,2,1,Do anything to correct my phone and email problems,2
314716,09-JAN-12,08-JAN-12,Methil,,en,184.147.127.140,lkinsella@bell.net,14532476,000000122421877,5,5,absolutely nothing person was excellent!!,5
314717,09-JAN-12,06-JAN-12,Tine,,en,76.69.31.85,branton54@bell.net,14505640,000000122376299,4,4,,5
314718,10-JAN-12,06-JAN-12,Abir,,en,70.26.247.56,robert.gordon002@sympatico.ca,14515292,000000122375142,4,5,I was surprised of the understanding of my problem by your representative.  Thank you.,4
314719,10-JAN-12,04-JAN-12,Gilbert,,fr,197.0.70.202,foresteriecoulonge@sympatico.ca,14477832,000000122321222,5,5,,5
314720,10-JAN-12,05-JAN-12,Imed,,en,74.14.72.149,mlavergne2@sympatico.ca,14498832,000000122362890,5,5,,5
314721,10-JAN-12,09-JAN-12,Ingrid,,en,69.159.75.60,angela.christian@sympatico.ca,14536614,000000122432534,5,5,,5
314722,10-JAN-12,09-JAN-12,Shaik Rameez,,en,184.144.105.30,c.frilegh@sympatico.ca,14537566,000000122449400,3,4,"Overseas agents are overly polite, take too much time phrasing and responding to questions, too much time resolving problems when taking control of the client's computer.
Bell agents for mobility phone services constantly give incorrect information about plans and services.",3
314723,10-JAN-12,09-JAN-12,Leslie,,en,65.92.46.50,achagnon@bell.net,14536226,000000122425980,4,4,,4
314724,10-JAN-12,09-JAN-12,Oscar Ernesto,,en,50.100.137.177,cojak911@sympatico.ca,14538248,000000122425511,4,5,none,3
314725,10-JAN-12,09-JAN-12,Moses,,en,184.147.200.9,kerry.gee@sympatico.ca,14542074,000000122429588,5,5,,5
314726,10-JAN-12,09-JAN-12,Henry,,en,76.64.73.30,vandenhoff@bell.net,14547314,000000122436124,5,5,,5
314727,10-JAN-12,09-JAN-12,Gustavo,,en,69.159.44.14,nedrar@sympatico.ca,14544302,000000122425052,5,4,none,4
314728,10-JAN-12,09-JAN-12,Venkatesh,,en,64.231.48.13,highledge@sympatico.ca,14540628,000000122425046,1,1,Restored my e-mail instead of sending me to Microsoft who told me it was a server issue (ie BELL).  It was however nice to talk to someone who spoke English for a change.,1
314729,10-JAN-12,09-JAN-12,Jhon,,en,74.14.162.224,innisfree@sympatico.ca,14540798,000000122434239,5,5,,5
314730,10-JAN-12,09-JAN-12,Mohammed Tausif,,en,67.71.138.120,dnwilson@sympatico.ca,14538966,000000122429203,5,5,nothing..it was perfect,5
314731,10-JAN-12,09-JAN-12,Yosimar,,en,174.89.109.135,hraven@bell.net,14540686,000000122433770,5,5,"Nothing, just keep doing what you do best.",5
314732,10-JAN-12,07-JAN-12,Gayathri,,en,70.55.237.238,avanderploeg@sympatico.ca,14519056,000000122400643,5,5,,5
315208,10-JAN-12,22-DEC-11,Merly,,en,209.226.175.7,hes.co@sympatico.ca,14329784,000000122062989,2,3,having a rep with better english language skills ,2
315209,10-JAN-12,09-JAN-12,Andy,,en,174.91.139.17,h.morra@sympatico.ca,14540416,000000122436285,5,5,,4
315210,10-JAN-12,09-JAN-12,Alejandro,,en,74.15.59.135,bev.lewis@sympatico.ca,14537180,000000122449693,2,1,"First rep didn't call back (she had already called back twice with no advice and was suppose to call again in 20 minutes; she never called back! Had to call Bell again & spoke to another rep who eventually passed me on to the 3rd rep who also didn't succeed & this resulted in a service call.  No one mentioned that the modem req'd a different cable.  ",2
315211,10-JAN-12,09-JAN-12,Harjeeth,,en,65.92.113.223,ramonkeycole@bell.net,14545218,000000122434449,4,4,,4
315212,10-JAN-12,09-JAN-12,Kim,,en,76.64.214.137,relaxing@sympatico.ca,14545406,000000122428007,5,5,nothing,5
315213,10-JAN-12,09-JAN-12,Anirban,,en,76.64.214.137,relaxing@sympatico.ca,14545408,000000122427592,5,5,everything was great,5
315214,10-JAN-12,09-JAN-12,Andrew,,en,76.64.214.137,relaxing@sympatico.ca,14545410,000000122427922,5,5,nothing,5
315215,10-JAN-12,09-JAN-12,Linda,,en,70.27.221.195,pivi@bell.net,14544998,000000122426888,4,4,"improve. this was the second time I had called for the same reason. I don't like to receive notices from Collection Agencies, although I had nothing to pay.",4
315216,10-JAN-12,09-JAN-12,Katherine,,en,65.95.25.34,marilynszalai@sympatico.ca,14543314,000000122430251,4,5,At least notify a person the reason for the increase in charge.  Marilyn,3
315217,10-JAN-12,02-JAN-12,Melvin,,en,65.95.29.39,emcgowam@sympatico.ca,14447114,000000122266782,1,1,Call me back like they said they were gona,2
315218,10-JAN-12,09-JAN-12,Med Amine,,fr,216.95.231.82,jpaqut@sympatico.ca,14541736,000000122437584,3,4,Éduquer vos représentants à bien résumer la situation et surtout avoir une meilleure capacité d'écoute.,3
315219,10-JAN-12,09-JAN-12,Joshua,,fr,174.89.165.247,gagnon.d@bell.net,14539852,000000122436096,4,4,,4
315220,10-JAN-12,09-JAN-12,Megan,,en,70.55.37.234,bonniegrose@bell.net,14537344,000000122432210,5,4,LET ME SEE THE HELPER TOO AS SHE WAS SO NICE,5
315221,10-JAN-12,09-JAN-12,Ganesh,,en,184.145.52.136,robert-k@sympatico.ca,14545592,000000122452396,3,4,I had difficulties communicating with your representative - could have been due to a poor connection.,5
315222,10-JAN-12,05-JAN-12,Hency,,en,70.55.37.234,bonniegrose@bell.net,14490562,000000122350451,5,5,VISUAL OF WORKER HELPING NICE BUT NOT NECESSARY,5
315223,10-JAN-12,09-JAN-12,Prem,,en,76.67.120.74,lizzzie@sympatico.ca,14542718,000000122424221,5,5,,4
315224,10-JAN-12,09-JAN-12,Melvin,,en,69.158.142.183,eric.henkemans@sympatico.ca,14539392,000000122426064,1,1,The password was reset.  No info was given to help with the Kobo Vox issues.,2
315225,10-JAN-12,08-JAN-12,Sharmila,,en,76.71.57.149,bnyholt@sympatico.ca,14528798,000000122418927,5,4,,5
315226,10-JAN-12,09-JAN-12,Allan,,en,76.69.136.130,jforstner@sympatico.ca,14541304,000000122431893,5,4,,5
315227,10-JAN-12,08-JAN-12,Aprajit,,en,70.50.98.72,arniek@bell.net,14528424,000000122418380,5,5,,5
315228,10-JAN-12,09-JAN-12,Luis,,en,174.92.88.38,michael_mccarthy@sympatico.ca,14543762,000000122449665,5,5,,5
315229,10-JAN-12,05-JAN-12,Med Amine,,fr,69.156.133.195,fibresdeverregtinc@bell.net,14493352,000000122364660,5,5,rien de plus,5
315230,10-JAN-12,09-JAN-12,Med Aymen,,fr,50.100.137.224,pierrotp@sympatico.ca,14544978,000000122424901,5,4,,5
315231,10-JAN-12,09-JAN-12,Klai,,fr,184.145.254.71,cbellemare9@sympatico.ca,14537764,000000122433205,1,1,"un technicien devait me rappelé hier vers 15:00 après avoir pis de l'information au sujet de mon problème,ce qui n'a pas été fait.  Je ne peux toujours pas envoyer de courriel.  Tout ce que les techniciens trouvaient à dire (faut dire qu'ils ne semblaient pas très compétents) c'est ""ÉCOUTEZ MADAME"" alors que je ne parlais même pas et que je n'effectuais que les opérations qu'il me demandait lesquelles n'ont jamais fonctionné.  En attendant je paye mon compte sans pouvoir envoyer de courriel, j'espère que vous allez en tenir compte.",1
315232,10-JAN-12,09-JAN-12,Luis,,en,184.145.9.210,tperrelli@bell.net,14547182,000000122434403,5,5,nothing,5
315233,10-JAN-12,09-JAN-12,Ivette,,en,74.12.248.45,b.andersen@sympatico.ca,14536916,000000122426575,1,1,"After a long long wait on hold, I never did get connected to the department that would tell me what am I to do now that you are cancelling my rural high speed internet on Mar. 6.  I've already tried your turbo hub a year or two ago, it didn't work.  How about an answer please, and asap.",2
315234,10-JAN-12,04-JAN-12,Elmer,,en,70.49.20.47,romger.laparan@sympatico.ca,14485830,000000122335501,3,3,"Need to explain what I was going to expect next.  All I was told was ""someone would give me a call back either tonight or tomorrow"". In fact I had to call back. ",3
315235,10-JAN-12,09-JAN-12,Jose,,en,76.109.106.192,rae.gropper@sympatico.ca,14545204,000000122425774,4,4,,4
315236,10-JAN-12,09-JAN-12,Kevin,,fr,69.159.155.238,ni_chouette@sympatico.ca,14544344,000000122432444,3,4,Que les prix soient claire et afficher sur votre site web.  Informer la clientèle de vos rabais parce que si je n'appel pas vous me charger le pein prix.  Vous avez des méthode pour flouer vos abonnés.  Bell devrait charge ces méthodes.,3
315237,10-JAN-12,09-JAN-12,Stephanie,,en,64.231.222.159,rshieldsfam@sympatico.ca,14545796,000000122429398,5,5,I was inquiring why I was being surcharged for my internet usage.The service I have only allowed for 2 MB of usage and I was way over that. It would make good sense if someone had pointed that out on my bill and offered the $5 insurance instead of me having to make an inquiry.,4
315238,10-JAN-12,05-JAN-12,Radhia,,en,192.197.253.19,PatriceMartin31@bell.net,14488938,000000122351090,4,4,,5
315239,10-JAN-12,06-JAN-12,Sofien,,fr,174.91.206.14,svat@bell.net,14516722,000000122376485,5,5,,5
315240,10-JAN-12,02-JAN-12,Tine,,en,207.188.86.242,laurahelm@sympatico.ca,14450688,000000122272818,5,5,,5
315241,10-JAN-12,09-JAN-12,Diedra,,en,67.71.141.250,jgidley@sympatico.ca,14541320,000000122437698,4,5,Nothing,4
315242,10-JAN-12,09-JAN-12,Robert,,en,69.159.9.85,lcp@sympatico.ca,14542472,000000122436368,4,4,shorter wait on hold,4
315243,10-JAN-12,09-JAN-12,Robert,,en,69.159.9.85,lcp@sympatico.ca,14542474,000000122436295,4,4,shorter wait on hold ,4
315244,10-JAN-12,09-JAN-12,Zaid,,en,70.26.63.89,rhbobcat@sympatico.ca,14545442,000000122431314,5,5,Very satisfied with the service been a bell customer for 68 yrs,5
315245,10-JAN-12,09-JAN-12,Shirley,,en,184.145.109.185,des.gurnett@sympatico.ca,14538780,000000122428774,5,5,Keep close scruitny on bell lines to ensure there are no tech problems.,5
315246,10-JAN-12,06-JAN-12,Earl,,en,70.54.47.38,afil@sympatico.ca,14504324,000000122389875,4,4,,5
315247,10-JAN-12,28-DEC-11,Wajdi,,fr,65.94.105.167,alain.guevremont@bell.net,14387476,000000122186465,5,5,"Rien, Wajdi a été d'une amabilité et d'une patience exceptionnelle.",5
315248,10-JAN-12,18-NOV-11,Nikitha,,en,65.92.14.22,mjc1@sympatico.ca,14022482,000000121328586,5,5,,5
315249,10-JAN-12,09-JAN-12,Padala,,en,184.146.0.140,amalizia@sympatico.ca,14536502,000000122451778,5,5,,5
313624,09-JAN-12,08-JAN-12,Franssesca,,en,70.49.2.168,d.guest@sympatico.ca,14529494,000000122413301,4,4,nothing,4
313625,09-JAN-12,07-JAN-12,Erick,,en,70.48.7.157,semplekl@sympatico.ca,14526392,000000122401107,5,5,,4
313626,09-JAN-12,04-JAN-12,Myriam,,fr,24.201.196.131,joseeg64@bell.net,14480418,000000122312739,5,4,"Ce que nous trouvons difficile, c'est de parler avec des employés de l'extérieur du pays. Avec Myriam, pour cet appel, ce fut rapide et efficace.  Mais il nous est arrivé d'avoir plus ou moins l'information adéquate et cela nous a apporté beaucoup d'insatisfactions et si nous aurions eu la possibilité de changer de diffuseur, nous l'aurions fait.  Par contre, présentement, nous sommes satisfaits de vos services.",4
313627,09-JAN-12,05-JAN-12,Oscar Ernesto,,en,174.94.32.139,airpilot@sympatico.ca,14489284,000000122347221,2,1,Internet still disconnecting,2
313628,09-JAN-12,08-JAN-12,Ali,,en,184.148.132.196,john.morris2@sympatico.ca,14531690,000000122412315,5,5,Less time waiting for a tech.,4
313629,09-JAN-12,08-JAN-12,Youssef,,fr,174.91.205.189,lamotheg@sympatico.ca,14532232,000000122413156,4,5,attente un peu longue,5
313630,09-JAN-12,28-DEC-11,Leslie,,en,67.71.125.45,kjanusz@sympatico.ca,14395230,000000122178447,5,4,nothing,4
313631,09-JAN-12,08-JAN-12,Juliio,,en,174.91.83.147,doris.wukasch@bell.net,14529922,000000122421454,5,5,Voice could be louder.,5
313632,09-JAN-12,05-JAN-12,Sriram,,en,65.9.1.170,barberee@bell.net,14490120,000000122346038,5,5,,5
313633,09-JAN-12,07-JAN-12,Daniel,,en,174.95.106.250,ken.niece@sympatico.ca,14523122,000000122397067,4,4,"The problem, as it looks at present, is that my current bell internet modem does not allow me to use ""Bridge mode"". Almost by accident it was determined that  a new modem would have updated firmware /. Software that would solve the problem. I expect the new modem will arrive this week and I am keeping my fingers crossed that it will rescue the problem",4
313634,09-JAN-12,08-JAN-12,Walid,,en,67.70.85.242,jlevac@sympatico.ca,14531574,000000122418597,4,5,,4
313635,09-JAN-12,04-JAN-12,Dawood,,en,70.51.90.198,wlpellerin@sympatico.ca,14488378,000000122333223,1,1,"Don't lie to customers!  You  said you shipped the cable on Jan 4, but puralator says you didn't ship it till Jan 6????  Said it would take 2 days, it took 5????",1
313636,09-JAN-12,06-JAN-12,Jose,,en,184.151.63.136,dfalconer1@sympatico.ca,14507264,000000122392207,5,5,,5
313637,09-JAN-12,08-JAN-12,Shiann,,en,184.147.13.50,k.shannon@sympatico.ca,14531916,000000122417310,4,5,,4
313638,09-JAN-12,08-JAN-12,Justin,,en,174.91.79.220,abekanner@sympatico.ca,14528072,000000122414460,2,4,"I needed to contact the Loyalty department. The filtering I had to go through your regular service and I had to do it twice (as the call was disconnected) took almost 1/2 hour of waste of time, which was very annoying to say the least. A better filtering process is needed and if you get disconnected a batter way to connect without having to go through the same process twise. Once I got to the loyalty department service was good.
I understand process but a way to cut the repeat with every call must be identified which will lower the customer annoyence and will make your service more efficent and save you money.",2
313639,09-JAN-12,08-JAN-12,Jacqueline,,fr,69.172.85.243,changshuwang@sympatico.ca,14529172,000000122413542,5,4,,3
313640,09-JAN-12,08-JAN-12,Akrem,,fr,76.64.137.136,daniel.parent021@sympatico.ca,14529544,000000122412694,5,5,,5
313641,09-JAN-12,23-DEC-11,Lance,,en,184.146.174.201,grayrose@sympatico.ca,14341400,000000122091594,5,5,"Nothing, Lance was thorough, courtious and polite.",4
313642,09-JAN-12,07-JAN-12,Sushil,,en,38.116.192.97,arturogarcia@sympatico.ca,14518982,000000122408468,5,5,,4
313643,09-JAN-12,17-DEC-11,Chekib,,fr,98.64.186.162,rocam@sympatico.ca,14286664,000000121952357,5,5,,4
313644,09-JAN-12,08-JAN-12,Ahmed,,fr,67.68.127.45,jean_lamontagne@sympatico.ca,14531412,000000122416119,5,5,"le temps d`attendre avant d'avoir un technicien au telephone.
      
     ",5
313645,11-JAN-12,17-DEC-11,Mahrane,,fr,142.195.251.128,marisol12@bell.net,14284836,000000121964668,4,4,,4
313646,11-JAN-12,10-JAN-12,Hector,,en,65.93.116.198,kevinglennwarmington@sympatico.ca,14555414,000000122479092,5,5,Absolutely nothing......your service was fabulous and amazingly quickly resolved.,5
313647,11-JAN-12,10-JAN-12,Sharon,,en,76.66.167.25,martin_hoeschele@sympatico.ca,14557008,000000122464709,5,4,nothing,4
313648,11-JAN-12,10-JAN-12,Carlos,,en,65.93.207.158,peggyrichard@sympatico.ca,14558724,000000122467115,5,4,,5
313649,11-JAN-12,10-JAN-12,Jose,,en,174.92.49.189,fandrleggo@sympatico.ca,14552228,000000122477318,5,5,"Hire more people like Jose.
He was great,     Thanks Jose.",5
313650,11-JAN-12,10-JAN-12,Karen,,en,70.29.238.177,andrew.dufour@sympatico.ca,14548812,000000122478284,5,5,"every thing was perfect, the call was handled by a true professional that assured my issue was solve in a timely manner... Great Job done!!",5
313651,11-JAN-12,10-JAN-12,Srinivas,,en,74.14.169.169,sfijak@sympatico.ca,14560366,000000122453782,4,4,nothing,4
313652,11-JAN-12,10-JAN-12,Adalberto,,en,65.95.111.229,touran@sympatico.ca,14561530,000000122476178,4,4,line was dead when your rep. was checking things off line. You never knew if you were in a wait mode or the line was really dead. Need something so that the customer knows they are still connected.,3
313653,11-JAN-12,10-JAN-12,Med Anis,,fr,76.64.254.64,madeleine01@sympatico.ca,14556612,000000122476439,5,5,,5
313654,11-JAN-12,10-JAN-12,Hugo,,en,174.95.147.143,fboyd@sympatico.ca,14552274,000000122460336,5,4,,5
313655,11-JAN-12,10-JAN-12,Anis,,fr,76.68.204.230,brieuc@sympatico.ca,14549834,000000122472311,4,4,Ma demande était simple et l'agent qui m'a répondu a été très serviable. Il a fait son travail de façon optimale.,4
313656,11-JAN-12,11-JAN-12,,,en,209.226.138.155,,,,1,1,"The only thing I want is Bell HIGH SPEED INTERNET in my Home/Area. I have lived here four years now and have been told by bell representatives that high speed should be coming soon. although no one will give a time frame or an estimate. As for customer satisfaction for Bell over all and excluding the NO HIGH SPEED issue. I love Bell!!!
PLEASE HAVE HIGH SPEED available to my area! Thanks
Sincerely C.Keil",5
313657,11-JAN-12,11-JAN-12,,,en,209.226.138.155,,,,1,1,"The only thing I want is Bell HIGH SPEED INTERNET in my Home/Area. I have lived here four years now and have been told by bell representatives that high speed should be coming soon. although no one will give a time frame or an estimate. As for customer satisfaction for Bell over all and excluding the NO HIGH SPEED issue. I love Bell!!!
PLEASE HAVE HIGH SPEED available to my area! Thanks
Sincerely C.Keil",5
313658,11-JAN-12,10-JAN-12,Stacey,,en,70.50.188.201,mshaynes@bell.net,14557888,000000122469673,5,5,,4
313659,11-JAN-12,10-JAN-12,Denis,,fr,67.70.49.62,mylene63@sympatico.ca,14557982,000000122470892,5,5,,5
313660,11-JAN-12,10-JAN-12,Med Mehrez,,fr,67.70.49.62,mylene63@sympatico.ca,14557984,000000122453780,5,5,,5
314156,08-JAN-12,04-JAN-12,Gilberto Jose,,en,67.70.117.172,rdhyland@sympatico.ca,14485336,000000122329831,4,4,Have service reps who speak better English. Your reps accents made the call somewhat difficult.,4
314157,09-JAN-12,08-JAN-12,Robert,,en,70.27.223.40,ghawerghi@sympatico.ca,14530656,000000122417696,3,4,"Stop change prices, offer one price then change it after 3 or 12 months",3
314158,09-JAN-12,08-JAN-12,Jamie,,en,174.95.219.169,leon_susan_loubser@sympatico.ca,14532342,000000122422005,5,5,,5
314159,09-JAN-12,08-JAN-12,Maria,,en,76.69.130.129,bilrthalex@sympatico.ca,14528756,000000122416941,5,5,advise of changes to prevent more problems and assist in implementing them,5
314160,10-JAN-12,05-JAN-12,Suraj,,en,65.95.83.118,evaj@sympatico.ca,14493166,000000122341870,4,4,"can be problem resolve just on modem? I have 3 comp. and had to fix one by one
",4
314161,10-JAN-12,09-JAN-12,Houcem,,en,174.91.41.32,cecile032@sympatico.ca,14537804,000000122450366,2,3,It would have been interesting to feel that the representative knew what he was doing!,3
314162,10-JAN-12,09-JAN-12,Kali,,en,67.68.50.94,hbeecroft@sympatico.ca,14540518,000000122433211,4,4,,5
314163,10-JAN-12,08-JAN-12,Gayathri,,en,74.14.106.113,crimsonhills@sympatico.ca,14529458,000000122417963,5,5,"Nothing---rep very patient, helpful and tolerant re my total lack of computer skill",5
314164,10-JAN-12,09-JAN-12,Rene Jose,,fr,69.159.182.213,neilbat@sympatico.ca,14544316,000000122435900,5,5,rien,5
314165,10-JAN-12,09-JAN-12,Saoussen,,fr,199.38.97.198,houlala01@sympatico.ca,14540682,000000122435318,4,4," Les assistants de Bell ont été très bien mais cela demande beaucoup de temps,le soutien technique.Il a fallu quand même autour de 90 minutes pour en arriver à conclure que c'était le modem qui était défectueux.",5
314166,10-JAN-12,09-JAN-12,Mohamed Amine,,fr,70.48.17.202,francine.gauthier01@sympatico.ca,14539692,000000122428989,3,4,Davantage de patience pour répondre à nos questions!,4
314167,10-JAN-12,03-JAN-12,Kylie,,en,76.64.32.134,june009@sympatico.ca,14464878,000000122282993,5,5,no,5
314168,10-JAN-12,05-JAN-12,Kay,,en,70.26.60.191,jignmichelle@sympatico.ca,14495574,000000122347933,2,,"Kay was only reading from a script and couldn't address my particular problems. She could only offer me more services that would have costed more money and gave me less benefit. She did direct my call to the proper person after getting me frustrated again. Perhaps Bell could bypass these ""middle men"" customer care reps and just put us directly to the ""problem  solvers"", so we feel we have to fight less for better service.",2
314169,10-JAN-12,06-JAN-12,Ravi,,en,70.53.73.184,TomTPone@sympatico.ca,14504142,000000122381405,4,4,Fix the online service that was supposed to fix my problem. Why send me an email with a new access password then prevent me getting into that email with mu old one?,3
314170,10-JAN-12,09-JAN-12,Luis,,en,184.147.212.93,jeff.guy@sympatico.ca,14541234,000000122437993,3,2,,3
314171,10-JAN-12,09-JAN-12,Lohith,,en,74.15.23.252,anne.osborne1@sympatico.ca,14536662,000000122432350,4,4,,5
314172,10-JAN-12,09-JAN-12,Mary,,en,24.114.255.99,mkeeley@sympatico.ca,14543964,000000122429457,4,5,My only complaint was I spent most of the call on hold. When not on hold things were very pleasant and quickly handled.,4
314173,10-JAN-12,07-JAN-12,Nelson,,en,184.148.137.53,tntmoses@bell.net,14527164,000000122399540,4,4,"We ordered internet & HD TV hookups.  It would have been most helpful if the schedulers were on the same page.  Everytime we called for confirmation of services time/day we were told that only one or the other service was ordered & scheduled.  Therefore, it was very frustrating as it took several phone calls to sort this out.  So far we're quite happy with the services ordered & the technicians were very knowledgable.",5
314174,10-JAN-12,06-JAN-12,Hency,,en,67.68.36.58,jmcburney@bell.net,14510428,000000122374792,4,4,"I was promised a call back if I lost contact with the tech as I had a similar problem with my iPad as he had just resolved for my computer. I waited but there was no call back. The tech had been very helpful.Disappointed.




",4
314175,10-JAN-12,03-JAN-12,Denis,,fr,184.144.237.231,jean.poulin048@sympatico.ca,14463922,000000122298848,5,5,,5
314176,10-JAN-12,09-JAN-12,Nesrine,,en,70.26.110.201,doyon.d5@sympatico.ca,14539046,000000122437722,4,4,,3
314177,10-JAN-12,09-JAN-12,Nadia,,fr,174.93.194.76,riverin.olivier@sympatico.ca,14545528,000000122427157,5,5,rien tres satisfait personnel competent,5
314178,10-JAN-12,09-JAN-12,Eric,,en,70.52.141.61,rrdurfey@sympatico.ca,14545782,000000122438074,5,5,"Finally called in and said we needed to speak to someone in French and were put through to Moncton New Brunswick, CANADA. The problem was explained and a new modem was the determined solution. The customer rep arranged for a new one to be shipped via Purolator and we received it mid afternoon today. We are now back on line and happy to have spoken to someone in CANADA that was able to supply efficient diagnostics and and expediciously resolved shipping the new modem to us.",4
314179,10-JAN-12,09-JAN-12,Nelly,,en,70.51.238.127,adrien.joinette@sympatico.ca,14536260,000000122436249,4,4,keep a record of how many times I called about the same issue and don't put me through having to repeat myself when I have been having this issue for the past week.,4
314180,10-JAN-12,08-JAN-12,Mohd,,en,70.50.175.196,hceaser@sympatico.ca,14530960,000000122415285,3,4,It was recommended that I contact Bell by internet if I had other questions or if the replacement cable wasn't delivered.  The problem was I had NO internet.  How could I report????,3
314181,10-JAN-12,03-JAN-12,Ashfaq,,en,67.70.155.169,gavin.hardie1@sympatico.ca,14462322,000000122306617,5,5,Having to go through the same steps with a repeat fault can be frustrating,4
314182,10-JAN-12,09-JAN-12,Ammar,,fr,69.156.129.133,trucgestion@sympatico.ca,14547220,000000122428632,4,4,J'avais déjà avisé votre service que le technicien était partie avec le modem et vous m'avez prélevé $ quand même... ,1
314183,10-JAN-12,09-JAN-12,Luis,,en,76.69.53.51,david.little@sympatico.ca,14538584,000000122437834,5,5,nothing,5
314184,10-JAN-12,04-JAN-12,Ronalie,,en,65.95.188.198,gary.bachmann@sympatico.ca,14478124,000000122333441,5,5,,5
314185,10-JAN-12,09-JAN-12,Padala,,en,69.159.8.28,jmillette@sympatico.ca,14541450,000000122450251,1,1,"When you say you're going to call me back at a certain time after 'escalating' my issue, do it. Don't lie to me. This happened twice in 2 days. 
",2
314186,10-JAN-12,09-JAN-12,Alyssa,,en,65.94.199.136,r.dharris@sympatico.ca,14545154,000000122429676,4,4,,4
314187,10-JAN-12,09-JAN-12,Romeo,,en,64.231.96.216,faycar@sympatico.ca,14539542,000000122430456,5,5,You have improved greatly with your service and it was nice to speak with someone who could speak english and understand them  as that seemed to be a problem with many people.,5
314188,10-JAN-12,09-JAN-12,Gustavo,,en,184.145.90.108,ef.wittrock@sympatico.ca,14539226,000000122427003,1,1,  Better language skills,1
314189,10-JAN-12,09-JAN-12,Julio,,en,184.144.45.72,eregan@sympatico.ca,14539380,000000122432897,5,5,,5
313160,06-JAN-12,04-JAN-12,Brett,,en,184.147.202.34,ashley.casburn@bell.net,14474284,000000122321675,5,5,"I should not have to go through a loyalty department to get these deals as an existing customer. I should be able to speak to a regular customer care rep and have these offers available, especially since price hikes seem to be common for the company.",5
313161,07-JAN-12,06-JAN-12,Natalia,,en,67.68.35.74,hazel.pedersen@sympatico.ca,14509156,000000122376860,4,3,listen to the caller before giving advise.  Important to know the level of understanding of the caller as to his/her computer skills. I am senior and so their are factors your agents should be aware of as they process the caller.  Thank you.,4
313162,07-JAN-12,06-JAN-12,Nizar,,fr,76.67.149.227,on-the-go@sympatico.ca,14514004,000000122386732,5,5,rien du tout le conseiller qui m'a répondu connaissait bien son affaire. J'en suis très reconnaissante,5
313163,07-JAN-12,06-JAN-12,Sean,,en,184.146.142.100,racanelli@sympatico.ca,14514766,000000122374115,2,1,"My billing concern was not addressed to my satisfaction. I recently switched to wireless and I was told by Timothy on Bell chat live-Dec 5th, 2011 that I could keep my original plan and purchase a one time modem lease fee of $49.95 instead of paying every month for that modem fee of $4.95. Then when I received my bill I noticed Bell did not do this. Sean tells that this option is only for new customers. I don't get it. I have been a loyal customer for over 10 years. Are you saying that you give new customers a better deal than your loyal customers? That just does not make any sense to me. I would like someone in management to contact me I am seriously considering taking my business elsewhere, however, I do want to give Bell an opportunity to rectify my concern. I want to keep my original plan I DON""T want to change plans, and the modem lease pone time purchase was offered to me.",
313164,07-JAN-12,05-JAN-12,Minh-Trang,,en,70.55.176.135,d.living@bell.net,14491854,000000122348166,5,,We will know better when we get our first bill as we are not sure what all these credits mean.,4
313165,07-JAN-12,06-JAN-12,Amine,,fr,69.159.163.33,nicole.ratte078@sympatico.ca,14513818,000000122370710,5,5,,5
313166,07-JAN-12,06-JAN-12,Naveed,,en,76.68.52.158,lynnewalker@bell.net,14512224,000000122370554,3,3,"Not been on hold for one HOUR while I took a shower, washed & dried my hair got dressed,makeup etc. made the bed and loaded the dishwarer. I finally had to hang up and went through the exec. offices and got someone to put through to Tech Support and also have a person in Canada/ Ontario that I can speak to. Allow the people offshore are very polite and knowledgeable it is extremely hard to understand their accent and they have not comprhension of our weather or social needs here in Canada. ",3
313167,07-JAN-12,06-JAN-12,William,,en,70.55.142.53,weiser.gerald@sympatico.ca,14517792,000000122392450,5,4,shorten the waitng time to speak to a representative.,5
313168,07-JAN-12,06-JAN-12,Jose,,en,65.93.179.202,rjasinski@sympatico.ca,14515218,000000122381358,1,1,"Listen to my problem, and attempt to help. ",2
313169,07-JAN-12,07-JAN-12,Duncan,,en,65.95.178.2,peacockblue@bell.net,14514324,000000122392384,5,5,,5
313170,07-JAN-12,06-JAN-12,Gilberto Jose,,en,64.231.176.243,boxoffice@sympatico.ca,14505616,000000122390018,5,5,"Thanks for asking...I can not think of anything else that 310 BEll can do to improve my ecent experience.
The Assist provided is 
ttop Rate.",5
313171,07-JAN-12,06-JAN-12,Hector,,en,70.53.137.78,harvey66@sympatico.ca,14509140,000000122381413,,,,3
313172,07-JAN-12,06-JAN-12,Kishore,,en,70.53.43.202,priscus@sympatico.ca,14514622,000000122379889,5,5,The fellow who dealt with me did a good job.,5
313173,07-JAN-12,06-JAN-12,Ravi,,en,64.229.83.149,ckantha@sympatico.ca,14506384,000000122390074,4,4,,4
313174,07-JAN-12,06-JAN-12,Sowmya,,en,70.51.226.196,timhaist@bell.net,14517148,000000122371072,5,5,"I waited about 15 minutes for a service rep to respond - that's too long. When the rep finally did she was polite and apologetic however the internet outage that I was experiencing had just been resolved so I really did not need her help. I can only suggest that when you have a known problem and will likely receive a more than usual number of calls that you increase the number of service rep to handle the increased volume of calls, thanks.",5
313175,07-JAN-12,29-DEC-11,Sweta,,en,70.51.152.53,juan.nochez@sympatico.ca,14410218,000000122194363,1,1,"They need to listen properly and they need to understand the customer who have been longer using sympatico service. The Agent DID NOT understand the term grand father and in some cases the speed is 7 Megs not 5 Megs and she wanted to reduced my speed to 3 Megs when I'm only 2.7 KM away from the Central Office and she was referring me to the Billing department for them to solve my issue and I kept on explaining I had the slow speed issue since Nov 29, 2011 and that I used to have 7 Megs service but she didn't understand or even knows how to troubleshoot. Now that got me very upset and I just couldn't continue talking to this agent and I hanged up on her and I called back and got a different agent. Also they need to honor dispatch appointments I just wish I spoke to some one here in Canada not India, El Salvador, Costa Rica, Philipines or even USA. Please bring the jobs back here or teach these people how to listen properly and the wait time to speak to a Level 2 Technician is so long I was on hold for 30 minutes just to speak to somebody who didn't do anything and it took until Jan 1 to have my internet fix since Dec 29, 2011 and the problem was that I had a defective DSLAM port and the Field Technician changed it to an IN and OUT Binding post and that solved all my problem thanks to the Field Tech.",1
313176,07-JAN-12,06-JAN-12,Jude,,en,76.70.67.208,frank.azevedo@sympatico.ca,14508332,000000122372272,5,3,TO BE FASTER IT STILL TO SLOW,5
313177,07-JAN-12,06-JAN-12,Manel,,fr,76.64.137.3,algomajo@sympatico.ca,14504542,000000122374848,3,3,Je me suis apercu que mon forfait Bell avait ete change en Decembre de Performance a Essentiel sans mon autorisation. Le service telephonique est bon mais l'approche de Bell de faire des changements sans l'accord du client est plus que douteux. On va m'installer le Fibe 7 ce mardi. Je vais voir a l'usage mais avec Bell tout est toujours compliqué inutilement. Notre fidelité a Bell commence a approcher serieusement les limites,3
313178,07-JAN-12,04-JAN-12,Alex,,en,67.70.17.184,wjrckane@sympatico.ca,14488372,000000122324379,3,5,Advise me of what was wrong either before or after fixing it,4
313179,07-JAN-12,06-JAN-12,Ronalie,,en,70.50.195.200,parwood@sympatico.ca,14514164,000000122378332,5,5,,5
313180,07-JAN-12,01-DEC-11,Vincent,,en,174.92.140.7,mmpp@bell.net,14172824,000000121623880,5,5,"Vincent was very patient with us and hope when we have a problem, it will be him to take the call. Thanks Vincent",5
313181,07-JAN-12,06-JAN-12,Anis,,fr,74.15.233.102,jpcl@sympatico.ca,14510705,000000122385358,5,5,,5
313182,07-JAN-12,06-JAN-12,Alonia,,en,69.158.133.51,paulmarcy@sympatico.ca,14514288,000000122373375,5,5,,5
311660,07-JAN-12,06-JAN-12,Sweta,,en,74.15.108.240,paul_r@sympatico.ca,14514266,000000122368671,3,4,"With an internet outage in my area, you should have an option on the phone with a message to that effect.  I waited 30 minutes before getting a response.  It kept directing me to the internet and that was the problem the internet did not work and the message on the computer is to phone.  Going circles getting nowhere fast.",4
311661,08-JAN-12,07-JAN-12,Walid,,fr,67.68.221.107,nicolejannelle@sympatico.ca,14524938,000000122404782,5,5,rien,5
311662,08-JAN-12,07-JAN-12,Djouaihia,,fr,67.68.134.111,morga@sympatico.ca,14524732,000000122408576,5,5,tout est parfait,5
311663,08-JAN-12,07-JAN-12,Rim,,fr,76.68.241.52,lj4308@sympatico.ca,14523678,000000122396268,5,5,,3
311664,08-JAN-12,07-JAN-12,Mathew,,en,184.144.47.138,debbie.mcculloch052@sympatico.ca,14520476,000000122404583,5,5,,5
311665,08-JAN-12,07-JAN-12,Manel,,fr,70.55.85.24,pgiroux@sympatico.ca,14525354,000000122399139,1,1,"C'est une femme qui m'a répondu et elle était très impatiente . Elle expliquait très rapidement et ne donnait pas le temps de la suivre . Probablement très fatiguée , ce n'est pas facile . .Elle me fit changer mon mot de passe et là  plus rien ne fonctionnait.Elle  me dit d'aller voir un informatitien pour résoudre le problème . C'est un autre conseiller  de Bell qui résolue le problème un peu plus tard. ",5
311666,08-JAN-12,07-JAN-12,Mindy,,en,70.49.174.173,egdaoust@bell.net,14520954,000000122409646,5,5,,5
311667,08-JAN-12,07-JAN-12,Rudys,,en,174.93.44.192,jmlwalker@sympatico.ca,14522618,000000122405119,5,5,"Service was complete  Representative was very patient with me and very polite 

",5
311668,08-JAN-12,07-JAN-12,Ronald,,en,74.15.254.151,pkirkup@sympatico.ca,14525436,000000122400211,4,4,"

My Internet has been down off and on since January 5th to January 7th. I find this unacceptable ",
311669,08-JAN-12,07-JAN-12,Manuel,,en,74.15.53.24,fransayers@sympatico.ca,14521328,000000122393327,5,5,Nothing. I was pleasantly surprised.,4
311670,08-JAN-12,07-JAN-12,Edwin,,en,74.14.223.213,dgscotto@sympatico.ca,14520590,000000122406893,5,5,The time frame it took to talk to a human. I know it was a busy Sat.,5
311671,08-JAN-12,05-JAN-12,Yahia Isameddine,,fr,184.144.147.248,blaisjejo@sympatico.ca,14490454,000000122364250,1,1,"avoir des gens compétent pour nous répondre correctement. Il me semble que chex Bell lorsqu'on a besoin d,aide pour un nouvelle equipement vos supposéement technical advisor ne savent pas trop comment vos modem fonctionne",1
311672,08-JAN-12,07-JAN-12,Dawood,,en,70.48.236.190,louise.estabrooks@sympatico.ca,14523742,000000122400266,4,4,,5
311673,08-JAN-12,07-JAN-12,Ali,,en,64.228.91.47,ckwilcox@sympatico.ca,14520006,000000122393634,4,4,,4
311674,08-JAN-12,07-JAN-12,Stephen,,en,70.53.24.217,paul.wefers_bettink@sympatico.ca,14525250,000000122394064,5,5,,4
311675,08-JAN-12,07-JAN-12,Grace,,en,184.148.97.45,simister@sympatico.ca,14526528,000000122403297,4,4,,4
311676,08-JAN-12,07-JAN-12,Adam,,en,70.30.68.171,mmccool88@sympatico.ca,14524646,000000122397615,5,5,,4
311677,08-JAN-12,07-JAN-12,Felix,,en,70.49.127.162,harveyw888@sympatico.ca,14521844,000000122396012,5,5,He did not ask me 10 questions before serving me.,5
311678,08-JAN-12,06-JAN-12,Srinivasan,,en,74.12.48.139,lloyd.hughes@sympatico.ca,14511986,000000122366050,5,5,all perfect,5
311679,08-JAN-12,06-JAN-12,Anis,,fr,67.68.187.233,Desvac@sympatico.ca,14503974,000000122382899,5,4,,4
311680,08-JAN-12,07-JAN-12,Roy,,en,74.15.252.20,kenise70@sympatico.ca,14523126,000000122409193,5,5,"Nothing, Roy was very polite ,helpful pleasant ,I had been worried that there would be a lot of computer work on my part (Iam no whiz) but everything was straight forward. we are very pleased with our experience,with Roy and Bell",5
311681,08-JAN-12,07-JAN-12,Alonia,,en,184.146.118.196,highpressure@sympatico.ca,14521938,000000122396909,5,4,,4
311682,08-JAN-12,03-JAN-12,Elmer,,en,174.88.123.220,peeverw@sympatico.ca,14468814,000000122305836,2,1,understand what my issue was,3
311683,08-JAN-12,07-JAN-12,Khaled,,fr,65.93.128.20,laba77@bell.net,14523370,000000122399962,4,4,,2
311684,08-JAN-12,07-JAN-12,Suraj,,en,64.229.98.96,john.scott2@sympatico.ca,14522730,000000122404147,5,4,"nothing. I reached a technical support person on the first ring, he helped me and I understood him, passed me to testing unit which reconfigured the profile AND I received a next day followup call. Best ever service. very impressed.",5
311685,08-JAN-12,07-JAN-12,Sowjanya,,en,50.101.150.159,harry.makepeace@sympatico.ca,14521836,000000122396078,5,5,?,4
311686,08-JAN-12,07-JAN-12,Sofien,,fr,70.52.101.23,docmich@sympatico.ca,14520720,000000122404510,2,3,,1
311687,08-JAN-12,02-JAN-12,Zied,,fr,70.55.67.105,asilia@sympatico.ca,14444290,000000122278377,4,4,,3
311688,08-JAN-12,07-JAN-12,Naim,,fr,70.52.101.23,docmich@sympatico.ca,14520722,000000122403574,2,3,,1
311689,08-JAN-12,07-JAN-12,Hugo,,en,65.93.108.57,rcboucher@sympatico.ca,14525710,000000122408993,1,1,"could have told me he line was down 
instead of me playing with connection for nothing. Seems to drop the internet to often",
311690,08-JAN-12,07-JAN-12,Ramzi,,fr,67.68.194.21,guymchampagne@sympatico.ca,14521760,000000122393550,5,5,,5
311691,08-JAN-12,07-JAN-12,Cindy,,en,184.147.180.44,jeff.riedl@sympatico.ca,14522422,000000122408238,4,4,,4
311692,08-JAN-12,08-JAN-12,Ashok,,en,65.95.89.24,jrmills@sympatico.ca,14522848,000000122410171,2,1,,3
311693,08-JAN-12,07-JAN-12,Ayesha,,en,76.71.59.32,bill.gair@sympatico.ca,14519344,000000122399856,5,5,nothing,4
311694,08-JAN-12,07-JAN-12,Med Anouar,,fr,67.71.113.103,dianedumoulin@sympatico.ca,14520622,000000122401071,4,2,"Appel placé à 13H05 et non 15H08.Votre conseiller a fait de son mieux avec les outils à sa disposition.Il m'a référé à Microsoft pour trouver une solution car il n'en avait pas pour mon problème d'Outlook Express après environ une heure d'efforts de sa part pour le solutionner.C'est quand même frustrant mais c'est ainsi,il est conseiller et non technicien.N'y a-t-il pas de technicien sur place pour nous aider dans un tel cas? Votre conseiller a été très poli et patient et représente bien votre entreprise malgré mon problème non résolu. ",4
311695,08-JAN-12,07-JAN-12,Vladimir,,en,184.147.32.245,dburns13@bell.net,14520432,000000122409660,5,4,nothing. he was very attentive ,5
311696,08-JAN-12,07-JAN-12,Sudheer,,en,74.14.13.43,alene.nickleford@sympatico.ca,14518666,000000122400466,4,4,improve bell internet security services to be compatible with IBM ThinkPad Lenovo T410,3
311697,08-JAN-12,05-JAN-12,Valarmathy,,en,70.50.21.121,marycliff@bell.net,14498132,000000122350205,5,3,,5
311698,08-JAN-12,07-JAN-12,Brad,,en,184.147.170.223,trishbill@sympatico.ca,14527224,000000122403923,4,4,"Not overcharged me in the first place.  Why is it that you overcharge for services until someone complains and then all of a sudden you can offer a ""deal""?",3
311699,08-JAN-12,07-JAN-12,Romeo,,en,174.89.131.182,b_barker@sympatico.ca,14519102,000000122405624,1,1,You could have acknowledged your error and made a commitment to resolve it immediately or at worst within 24 hours.,1
312175,05-JAN-12,03-JAN-12,Gattu,,en,70.48.231.221,nmktmh@sympatico.ca,14468346,000000122307431,5,5,nothing,5
312176,05-JAN-12,03-JAN-12,Revathi,,en,76.70.114.213,pcotman@sympatico.ca,14468790,000000122285583,5,5,,5
312177,05-JAN-12,04-JAN-12,Inobel,,en,65.92.13.109,ramville@sympatico.ca,14485138,000000122327704,5,5,Nothing.  Not being computer savy she very patiently answered our questions and fixed us up. If you have employee recognition she should get it. Thank you. ,5
312178,05-JAN-12,04-JAN-12,Brahim,,fr,174.88.156.142,jlebel@sympatico.ca,14480118,000000122334843,4,4,,4
312179,06-JAN-12,05-JAN-12,Roberto,,en,70.49.83.131,mgillett@sympatico.ca,14498466,000000122358175,4,5,,5
312180,06-JAN-12,05-JAN-12,Ahlem,,fr,69.156.120.139,france016@sympatico.ca,14493452,000000122340134,5,5,,5
312181,06-JAN-12,05-JAN-12,Francis,,en,67.70.147.186,adele.ciampanelli@bell.net,14489194,000000122338726,4,4,"They should have waived the price of the modem from the start of the conversation seeing that I have been paying for over 2 years the rental of 4.95$/month.  Bell advertises so much for attract new customers however very little is done to keep old customers.  I do not want to be hassled via phone calls on promotions but would prefer receiving personalized e-mails on new and interesting offers.  This way, I can call in myself to inquiry.  Nevertheless, Francis was of great assistance.  Thank you Francis, for your patience and understanding.",4
312182,06-JAN-12,05-JAN-12,Moises,,en,74.12.136.137,p40e@sympatico.ca,14499620,000000122350095,5,4,,5
312183,06-JAN-12,05-JAN-12,Farfar,,fr,174.91.254.158,mordu2000@sympatico.ca,14498938,000000122340206,5,5,"M'informer à l'avance, c'est à dire un jour, que la visite du technicien n'était pas nécessaire.",5
312184,06-JAN-12,05-JAN-12,Edwin,,en,74.14.90.12,movell@sympatico.ca,14498986,000000122350442,5,5,,4
312185,06-JAN-12,05-JAN-12,Zee,,en,70.25.66.168,dmlapierre@bell.net,14492560,000000122344323,4,4,,4
312186,06-JAN-12,05-JAN-12,Serina,,en,70.25.66.168,dmlapierre@bell.net,14492562,000000122362743,4,4,,4
312187,06-JAN-12,03-JAN-12,Casey,,en,70.50.64.3,jimleonidas@sympatico.ca,14464200,000000122283844,1,1,"Casey's manner was outstanding, his persistence, determination, and patience great. Issue not resolved!",3
312188,06-JAN-12,05-JAN-12,Etienne,,en,184.145.35.46,thepawluks@sympatico.ca,14502732,000000122356936,5,5,,5
312189,06-JAN-12,05-JAN-12,Oscar,,en,74.15.44.208,schonenberger@sympatico.ca,14501474,000000122357364,5,5,"Oscar was very polite in helping me.The modem power was not working,after trying to reset it I was transferred to JC.An appointment was set for today for your technician to visit our home.After calling to check some info, he arrived approx 2.30pm, replaced my modem, confirmed the configuration in my computer and left with the old modem.I am very pleased with the outcome of this situation. I feel like a valued customer.Thank you .. Kathy",5
312190,06-JAN-12,05-JAN-12,Asma,,en,76.70.68.244,j.rayson@sympatico.ca,14494914,000000122362452,5,5,,5
312191,06-JAN-12,05-JAN-12,Jose,,en,184.147.37.35,chris_fred.welling@sympatico.ca,14491404,000000122340228,4,4,,4
312192,06-JAN-12,05-JAN-12,Aswathy,,en,184.147.37.35,chris_fred.welling@sympatico.ca,14491402,000000122338881,4,4,,4
312193,06-JAN-12,05-JAN-12,Fathi,,fr,174.88.246.145,jeanpierre.lamarre@sympatico.ca,14495366,000000122364221,5,5,,5
312194,06-JAN-12,05-JAN-12,Joelle,,en,184.147.36.156,gallienoj@sympatico.ca,14493668,000000122338641,4,4,"My problem was do to the fact that I called a month or so ago to see if I could get a better deal in respect to price on my sympatico.A friend of mine was telling me how - he kept getting phone calls from Bell offering him a better deal (eg - free modem where as I was on a month charge) And I have been with Bell for years where as he has only been the last 2-3 years??. Anyways I got some relieve but by adjusting my plan - termination fees kick in, the one payment for modem not refunded ( as discuss), extra internet discount not applied. But now I think it's all sorted out. BUT why as a loyal client do I have to chase after savings when Bell offers it to new clients as well as nearly new clients right away. IF I DON'T CALL AND ASK - TOO BAD!!!",4
312195,06-JAN-12,05-JAN-12,Shinoj,,en,76.70.84.205,dennis.girard@sympatico.ca,14492282,000000122351842,5,5,,4
312196,06-JAN-12,05-JAN-12,Gautham,,en,64.231.24.46,maryjo.fitzpatrick027@sympatico.ca,14498138,000000122351663,5,5,,4
312197,06-JAN-12,05-JAN-12,Dennis,,fr,64.228.87.130,regis.topping@sympatico.ca,14500522,000000122353959,4,4,"le temps d,attente au telephone a été vraiment tres long avant de pouvoir parler a celui qui a resolu mon dossier.",4
312198,06-JAN-12,05-JAN-12,Iris,,en,50.101.253.163,mooklet@bell.net,14498928,000000122352108,3,4,Fix your web site so that my enquiry would not have been required.  All self service on-line over several occasions was extremely poor.  This is one of the WORST web sites around.,2
312199,06-JAN-12,05-JAN-12,Arun,,en,70.26.161.136,samirdahdouh@bell.net,14501302,000000122365185,5,5,i do not know,5
312200,06-JAN-12,04-JAN-12,Stephen,,en,174.91.80.98,judyl@bell.net,14480566,000000122335438,5,5,"Nothing!  Steve on the Technical help line was incredible, friendly, personable, knowledgeable and went above and beyond.  Please give him a raise employees like him are hard to find.",5
312201,06-JAN-12,05-JAN-12,Alun,,en,70.27.182.178,evanleigh@sympatico.ca,14493170,000000122344278,3,5,,5
312202,06-JAN-12,03-JAN-12,Josh,,en,50.100.81.192,elca@sympatico.ca,14461574,000000122297601,3,3,I am not quite sure that I am enquiring about the problem in a proper way to get the full explanation that I was expecting.,4
312203,06-JAN-12,04-JAN-12,Gilbert,,en,70.55.28.210,fewster@sympatico.ca,14477740,000000122328846,1,1,"The gentleman I dealt with was polite and tried to help, but my problem was foreign to him. Not his fault. He is likely a technical person, but my problem was more related to the content of the Sympatico.ca Home Page.  

On the home page you are supposedly able to select the city for which you want the weather forecast. In my Case Ottawa. I edit it to Ottawa and save it.  In no time it has switched back to Kitchener. Prior to that it used to switch to Toronto.

Secondly, there does not appear to be any option to select what appears on the home page. I don't give a fiddler's (you know wha)t about Lifestyles, Artys fartys, etc., etc.  How in hell can I customize  the Home Page???  It is much too busy and also takes forever to load.  Likely because it contains gobbly-guck I would like to eliminate anyway.

I would appreciate a call back after you receive my comments!!!!!!!!!!!!!!",2
312204,06-JAN-12,01-JAN-12,Nadim,,fr,184.161.231.5,marc.aline@bell.net,14441292,000000122250693,5,5,,4
312205,06-JAN-12,02-JAN-12,Felix,,en,76.69.141.109,walger@sympatico.ca,14456558,000000122275604,5,5,,5
312206,07-JAN-12,06-JAN-12,Deepika,,en,174.89.58.224,kmeyer3@bell.net,14511338,000000122367670,5,5,Nothing  - really -- Deepika was knowlegable - helpful - polite - friendly -- ,5
312207,07-JAN-12,06-JAN-12,Henry,,en,70.50.55.185,paula17@sympatico.ca,14514274,000000122384513,5,5,Nothing very helpful,5
312680,06-JAN-12,05-JAN-12,Juan Carlos,,en,24.141.187.69,k.russell@sympatico.ca,14496244,000000122340617,4,4,The tech rep did everything he could think of but it turned out that ultimately there was a system outage in my area. Unfortunately the outage was not reported to him until we were almost done. Much finagling was done unnecessarily.,4
312681,06-JAN-12,05-JAN-12,John,,en,76.70.84.76,imoore@sympatico.ca,14494784,000000122347034,4,5,,5
312682,07-JAN-12,06-JAN-12,Kanchumarthi,,en,76.70.80.6,pfoto1@sympatico.ca,14514400,000000122369871,4,3,Wait time to talk to a live agent was completely unacceptable.  The display on my phone shows call length and it was 30 minutes of being on hold before I talked to  an agent.,1
312683,07-JAN-12,06-JAN-12,Rowena,,en,64.228.210.101,dorothy.levine@sympatico.ca,14507490,000000122385653,3,4,"The ending to my requests was satisfactory but the process was tedious and took more than one hour on the phone.
I was cut off after the first half hour with someone who told me he would return so I had to start the whole process over again with a second agent. I do not know where things go amiss but my bills are often incorrect and this necessitates more phone calls. Very aggravating for me.
Fortunately I catch the errors. I wonder how many others are stuck with incorrect bills because they do not notice the mistakes.
I have been a Bell customer for 40  years and would hope that over that time you would have managed to supply accurate billing.
For example, this last bill charged me $49.95 for a 'one time modem fee'. Utter nonsense.
Your staff if very polite but something goes wrong between the phone call and the next billing.
If I thought Rogers would be an improvement, I would switch in a flash.",3
312684,07-JAN-12,06-JAN-12,Tyler,,en,174.95.18.159,christopherdoyle@sympatico.ca,14506340,000000122390124,5,5,,5
312685,07-JAN-12,06-JAN-12,Vaishnavy,,en,70.51.220.205,cochkljd@sympatico.ca,14506518,000000122368976,4,4,,4
312686,07-JAN-12,06-JAN-12,Irving,,en,69.158.133.34,sgatis@bell.net,14516008,000000122377002,2,3,"When installing internet for a customer, please send someone familiar with both PC and Mac.
 I should have specified originally with the rep when she recorded my order. I had to do a lot of the installing myself  on my iMac and additional laptops. All works fine now. Thanks.",5
312687,07-JAN-12,06-JAN-12,Jessica,,en,64.231.50.139,geralynraymond@sympatico.ca,14508640,000000122371202,4,4,"Answer calls in a more timely fashion.  I was on hold for 40 minutes !
Bring back the customer service to Canada.  I thought you were Bell CANADA not Bell INDIA !",3
312688,07-JAN-12,06-JAN-12,Med Anouar,,fr,184.148.252.48,rejeanne.girard@sympatico.ca,14515024,000000122368307,5,5,"Je n'ai pas de commentaires à ajouter aux services que j'ai à chaque fois que j'en ai besoin

Merci",5
312689,07-JAN-12,06-JAN-12,Manuel,,en,64.231.63.31,loislee98@sympatico.ca,14512008,000000122374351,5,5,"Not a thing.  Manuel was courteous, knowledgeable and willing to solve my problem.  The last couple of times I've needed help your employees have asked permission to access my computer to resolve the issue and I've really appreciated that.  It saves me time and I know the situation is being handled by a professional who knows what to do.
Thanks again.  It's obvious that Bell is putting an effort into customer service and in my opinion you're on the right track. ",5
312690,07-JAN-12,06-JAN-12,Ralph,,fr,184.145.188.53,ryterernest@sympatico.ca,14515626,000000122369385,4,4,Une confirmation par écrit de ma demande.,4
312691,07-JAN-12,07-JAN-12,Aquiles,,en,76.66.84.215,y.poulin@sympatico.ca,14517982,000000122392268,5,5,"nothing, Anquiles completed it to my full satisfaction and  could understand him. I've had many unpleasant experiences with people from other countries that left me almost wanting to switch to another provider but this wasn't the case.",5
312692,07-JAN-12,29-DEC-11,Alejandro,,en,70.29.2.30,cliff.harrold@sympatico.ca,14405530,000000122210459,2,2,it took a week to receive my replacement router so no internet,2
312693,07-JAN-12,06-JAN-12,John,,en,64.231.51.92,jgsherwood@sympatico.ca,14510266,000000122379726,4,4,"it could have been resolved early in the morning..but during the conversation with the technician lost the phone connection...and I gave up...
tried again later that afternoon...after waiting on the phone for what seemed like forever...was finally connected with someone in Canada and they resolved the issue...
unfortunately...as of 8:00AM Sat thsi morning once again I had to repeat the whole process..as could not connect to the internet nor open my email account...so had to repeat the whole process...fianlly on ..and connected ...but this is very frustrating...and disconcerting",3
312694,07-JAN-12,06-JAN-12,Nasra,,en,174.89.59.101,rolyn@sympatico.ca,14515402,000000122369927,5,5,"my call was prompted by a sudden loss of internet connectivity. i spent 1/2 on the phone before i was advised of an outage in our 905 Burlington area. while the rep i spoke to was very competent, a simple recorded message at the appropriate time advising of the outage would have saved lots of my time on the phone.",4
312695,07-JAN-12,06-JAN-12,Porushotham,,en,174.89.58.227,harold.malle@sympatico.ca,14509134,000000122370609,4,4,"Better clarification of services offered in various regions.  Speeds, paakkges etc.",4
312696,06-JAN-12,05-JAN-12,Moez,,fr,70.24.233.66,georges.81@bell.net,14493828,000000122343412,3,4,"Selon moi, Bell devrait être plus rapide ou plus inquiet sur la facturation! Car je trouves qu'il y'a trop d'erreur ! Car j'avais expédier vla 2 mois exactement mon moderm pour l'internet et on a réussi a me le facturer et essayer de me le faire payer!Je trouves cela déplorable pour une grosse compagnie comme Bell qui devrais avoir plus a coeur ses clients! J'espère que cela vous aideras a corriger votre situation qui devient stressant pour le client qui veut vous faire confiance a 100/100 et non voir ses factures grimper a des montants toujours plus haut que le tarif négocier!Je ne crois pas comme client avoir l'intention de vous prendre quoi que ce soit ,mais il faudrait que vous soyez plus alerte et plus vite a régler des erreurs ,car avec la nouvelle technologie d'aujourd'hui devrais se régler tout de suite et non que le client est ou soit obliger de regarder et de rappeler pour des surfacturation après 2 mois , c'est très angoissant et surtout vous perder des clients qui ne voudrons plus revenir par répétions de malentendus fait par vos employer ou la compagnie aime ça avoir des clients de mauvaise humeur a son égard c'est très difficile de vous comprendre et d'accepter tout ça sans réagir! Merci de me comprendre.",3
312697,06-JAN-12,03-JAN-12,Tracy,,en,70.26.232.9,cary.obrien@sympatico.ca,14459640,000000122283256,5,5,,5
312698,06-JAN-12,29-DEC-11,Jordan,,en,70.26.99.7,mariac1255@bell.net,14411980,000000122209603,5,5,,5
312699,06-JAN-12,05-JAN-12,Meriam,,fr,70.48.109.94,chardock@sympatico.ca,14491294,000000122350643,3,3,Mon problème était surtout avec Outlook et d'après ce que j'ai compris vous ne supporter plus Outlook.,3
312700,07-JAN-12,05-JAN-12,Methil,,en,184.147.124.134,waxliaison@bell.net,14503434,000000122342668,5,5,,5
313183,05-JAN-12,03-JAN-12,Maria,,en,69.159.85.16,gmazak@sympatico.ca,14462614,000000122281506,5,5,,5
313184,05-JAN-12,29-DEC-11,Jean-Philippe,,en,65.92.234.154,malijay@bell.net,14411814,000000122208343,5,5,,5
313185,06-JAN-12,05-JAN-12,Reina,,en,70.49.83.37,h_veld@sympatico.ca,14494326,000000122362543,3,3,The client services person wanted to do what was convenient for her and not respecting my pricvacy - nor did she explain why the problem existed and how I could have dealt with the problem arose - hence if it arises again I will have to go back to tech support,3
313186,06-JAN-12,05-JAN-12,Danny,,en,65.92.72.65,catherine.jeffery067@sympatico.ca,14491132,000000122364851,4,4,Everything was fine.,4
313187,06-JAN-12,05-JAN-12,Andrew,,en,70.27.52.14,pkomasara@bell.net,14500108,000000122350396,5,4,It was first time when I needed assistance and I am completely satisified. It was solved professional and timely manner. Thanks.,4
313188,06-JAN-12,05-JAN-12,Diego,,en,69.156.158.237,ndaniel1@sympatico.ca,14499196,000000122348913,5,5,Nothing. I have never received better service anywhere.What a difference as compared to being outsourced to India!,5
313189,06-JAN-12,05-JAN-12,Diana,,en,184.147.226.244,sheiladuprey@sympatico.ca,14501714,000000122347836,5,5,,5
313190,06-JAN-12,04-JAN-12,Abdallah,,en,70.53.1.132,mayrandl@sympatico.ca,14482824,000000122324271,5,5,,3
313191,06-JAN-12,05-JAN-12,Ashley,,en,67.68.137.107,gurnett1@bell.net,14494256,000000122352537,5,1,Well you could of taken my word for wanting features changed...but Ashley needed the ok from my husband before she could change anything. So nothing was done. Not Ashley's fault she was doing her job. She was very pleasant for the moment we spoke.,5
313192,06-JAN-12,05-JAN-12,Porushotham,,en,69.158.97.100,smaybee@sympatico.ca,14501942,000000122357931,4,1,"Still waiting to hear back from customer service about my slow internet speed.  Only 1.5, or less, mps vs contracted 5.0.  This contract in place since 2007 but issue came to a head when trying to implement Netflix.",3
313193,06-JAN-12,05-JAN-12,Faqria,,en,70.29.37.54,pattithomson@sympatico.ca,14499786,000000122354204,5,5,,5
313194,06-JAN-12,05-JAN-12,Jordan,,en,67.70.118.188,deborahmaybe@sympatico.ca,14492174,000000122358588,5,5,Eliminate your customer service reps and only use the courtesy help desk.,4
313195,07-JAN-12,05-JAN-12,Ronald,,en,70.54.148.184,wrockel@sympatico.ca,14503598,000000122353083,1,1,"Again, the problem wa snot solved. The rep was very pleasant and said wshe would escalate it  for me to a ""level 2"".  The email support ticket came  48 hours later. ",1
313196,08-JAN-12,07-JAN-12,Edgar,,en,70.49.191.161,jfarrugia@sympatico.ca,14522496,000000122407713,,2,"I am not well versed in computers and did not give the technician the right 
concerns I had",5
313197,08-JAN-12,07-JAN-12,Salvador,,en,184.147.39.97,sandracharlesbassett@sympatico.ca,14526258,000000122407214,3,3,"I was a bit horrified when 1600+ e-mails appeared in my inbox.  After the session ended,  I found they were still in the appropriate folders so I was able to delete those in the inbox..
A patient and polite tecnical support person  did get my e-mails into my new smart phone but could not resolve the torrent of emails into my inbox. ",4
313198,08-JAN-12,06-JAN-12,Jessica,,en,64.228.212.55,wendy.rintoul@sympatico.ca,14517806,000000122368844,5,5,I have not received an email confirmation that the change was processes.,4
313199,08-JAN-12,07-JAN-12,Slah,,fr,174.91.192.212,anne.little@sympatico.ca,14518840,000000122402902,1,2,"La personne qui a répondu était très désagréable, pour ne pas dire impolie. Il s'agit d'un homme.

L'attente au téléphone était trop longue.",2
313200,08-JAN-12,07-JAN-12,William,,en,74.14.26.114,danheal1@sympatico.ca,14520282,000000122400755,5,5,"NOT ONE THING!
i WAS LISTENED TO ANS ASSISTED THROUGH THE WHOLE PROCESS WITH GREAT RESPECT AND PATIENCE.
I HIGHLY RECOMMEND THE PERSON WHO SUPORTED ME.",5
313201,08-JAN-12,07-JAN-12,Uzair,,en,74.15.60.111,gdeunsch@sympatico.ca,14521474,000000122396837,4,,"The question involved GMail, as I constantly receive mail through GMAil with no problems, this particular one will not come in and I advised my friend to have GMail resolve it. Nothing yet resolved. Should recommend Bell mail?",4
313202,08-JAN-12,07-JAN-12,Amine,,fr,76.65.76.215,yvonne-pierre@bell.net,14527690,000000122393895,5,4,,5
313203,08-JAN-12,07-JAN-12,Sarra,,fr,70.55.98.177,pierre_dubois@sympatico.ca,14525402,000000122394486,5,5,,5
313204,08-JAN-12,07-JAN-12,Sondes,,fr,64.229.129.227,walkerdaniel@bell.net,14527430,000000122400171,5,5,,5
313205,08-JAN-12,07-JAN-12,Mohammed,,en,74.14.5.140,anca.neagu@sympatico.ca,14518746,000000122400924,5,5,,5
313206,08-JAN-12,07-JAN-12,Kevin,,en,74.14.13.43,alene.nickleford@sympatico.ca,14518664,000000122399196,3,3,Too much bouncing back and forth between 310-surf and pc care,3
313207,08-JAN-12,07-JAN-12,Srinivasan,,en,174.94.26.65,ejmaclean@sympatico.ca,14520964,000000122402618,4,4,,4
313208,08-JAN-12,07-JAN-12,Mourad,,fr,67.68.146.95,peter.allard@bell.net,14525320,000000122405465,5,5,,5
313209,08-JAN-12,07-JAN-12,Ayoub,,fr,70.52.58.2,michel.co@sympatico.ca,14524466,000000122407315,5,,,4
313210,08-JAN-12,06-JAN-12,Aquiles,,en,74.14.181.120,vivian.beebe-moulins@sympatico.ca,14517626,000000122386774,5,4,,4
313211,08-JAN-12,07-JAN-12,Jamie,,en,65.92.13.30,j.o.w@sympatico.ca,14522166,000000122408902,5,5,,5
313212,08-JAN-12,02-JAN-12,Ronalie,,en,76.68.54.183,jpatricia1@sympatico.ca,14449838,000000122260919,3,1,not cut me off while I was waiting on hold,3
313213,08-JAN-12,07-JAN-12,Guy,,fr,65.92.30.65,lsavoie_34@sympatico.ca,14523766,000000122405918,5,5,,5
313214,08-JAN-12,07-JAN-12,Karla,,en,174.88.48.194,rjwyce@sympatico.ca,14525902,000000122397465,3,3,You could have let me know that you suspended my account,1
313215,08-JAN-12,07-JAN-12,Jose,,en,64.228.139.97,rkennedy004@sympatico.ca,14525904,000000122405522,1,1,fix my problem,1
313216,08-JAN-12,07-JAN-12,Mohamed,,fr,70.49.55.79,dalioui.abdelkrim@sympatico.ca,14520260,000000122405881,5,5,rien de plus,5
313217,08-JAN-12,07-JAN-12,Brahim,,fr,67.70.132.253,patricelabrie@sympatico.ca,14525224,000000122406058,5,5,tout est parfait,5
313218,08-JAN-12,07-JAN-12,Mathew,,en,76.64.163.243,dale5@sympatico.ca,14520256,000000122399626,5,5,less of a wait to get through to customer service rep. Do not like the list of menus before getting to a rep. This is very difficult for some of the older generation or people with special needs.,4
313219,06-JAN-12,05-JAN-12,Sofiene,,fr,174.93.145.11,morin14@sympatico.ca,14498940,000000122358036,1,1,"Vos commis ne donnent pas du service à la clientèle.  Tout est visé pour obtenir + de $$$ pour votre compagnie.  Nous sommes tenus dans le noire le plus possible, il me semble concernant les services.  Chaque commis indique une information différente par moment concernant les services.  Il faudrait être quand même uniforme!!!",1
313220,07-JAN-12,06-JAN-12,Steve,,en,69.157.50.51,karen.mcfadden@sympatico.ca,14510978,000000122366841,5,5,"All went extremely well and as far as I am concerned, I was completely satisfied with my experience and there was nothing that needed to be improved in the way it was handled.",5
311700,08-JAN-12,03-JAN-12,Patrick,,en,67.70.4.219,jbbrock@bell.net,14463818,000000122294708,2,1,"While Patrick was very nice, the technical issue has not been resolved. Further, he asked me to email him, and when I did, I received another auto-reply from Bell Executive Office (that someone would respond in 72 hours etc). No one ever does, so why bother having auto-replies with those words?

I also left a voice-mail for Patrick advising him that I got the auto-reply and for him to email me to let me know where to send him the information he asked for. He did not reply, either by phone or email.

In addition, while talking to Patrick about the blocking of outgoing mail using client programs such as MacMail or Outlook, we discussed issues such as the problems with the Indian Call Centres that Bell uses and the repeated calls to Bell to fix the problem that the rep in India created. 

We also discussed the lack of communication between Bell Internet and its customers on this mail problem, as compared to large U.S. providers such as Verizon who have user forums on their websites to advise customers of problems and solutions where possible. It is as if Bell would rather not hear from customers and blocks access.

When the problem first appeared around Sept 23, 2011, Bell reps initially denied there was a problem. A few more calls and Bell reps claimed that this was a Microsoft decision and Bell had no intention of doing anything to change it.

I and many other users had to go online in search of information about the problem. Comments posted in technical forums of Broadband DSLreports.com and Redflagdeals as well as U.S. sites, all provided more information than Bell did.

While it was nice to see that Patrick was informed about the problem, the lack of follow-up or EASE of communication with Bell is not professional.

This was the auto-reply I received with Kerry Arbour's name (below).
If someone is emailing the Bell Executive office, it is because there is a problem with a service that was unresolved, so including the phone numbers for each Bell service is not going to resolve the problem.

---
We apologize for your concerns regarding your Bell products and services.

The Bell Executive Office reviews complaints after they have followed our escalation process.

For your convenience, our three step process is available at:
www.support.bell.ca/en-on/Customer_service/How_to_escalate_a_complaint<http://www.support.bell.ca/en-on/Customer_service/How_to_escalate_a_complaint>

A member of our team will be in contact with you within the next 72 hours.

However, if you are presently experiencing a service disruption, you may reach a live Bell technical representative for assistance at:

Bell Mobility

1 877 DATA 123 (328-2123)

Bell Internet

310 SURF (7873), select 1 for technical support

Bell Satellite TV

1 888 SKY-DISH (759-3474)

Bell Home Phone

611 from your home phone or 310-Bell , select 2 for repair & technical support

Bell Fibe TV

1 866 797-8686

Thank you for your patience and understanding and Happy Holidays.
Sincerely,

Kerry Arbour,
Vice-President, Customer Relations Centre, Bell Executive Office
[cid:image001.gif@01CCBC9D.7B80FCC0]
",
311701,08-JAN-12,07-JAN-12,Abid,,en,70.50.48.114,ifitton@sympatico.ca,14522070,000000122395640,5,5,,3
311702,08-JAN-12,07-JAN-12,Imran,,en,64.231.181.114,charles.conrod@sympatico.ca,14519872,000000122399579,4,4,nothing I can think of,4
311703,08-JAN-12,07-JAN-12,Julio,,en,64.231.181.114,charles.conrod@sympatico.ca,14519874,000000122401402,5,5,nothing.   he had a very nice telephone manner,4
311704,08-JAN-12,07-JAN-12,Janie,,fr,67.71.182.28,louis.dore@sympatico.ca,14523732,000000122400164,3,4,"Pendant l'attente en ligne (3 fois 10 à 15 minutes pendant l'appel) aucune idée du délai prévu.  Si vous appeler chez Apple, on vous tient au courant de votre numéro en séquence d'attente.  Est-ce que la technologie d'Apple est plus avancée que celle de Bell?",3
311705,08-JAN-12,07-JAN-12,Sumithra,,en,76.68.97.116,Frosty2010@bell.net,14518314,000000122402786,5,5,,3
311706,08-JAN-12,05-JAN-12,Vijay,,en,76.71.91.60,carl.cini@sympatico.ca,14490986,000000122354390,4,3,The quality of the phone connections.  At times it was difficult to understand.,2
311707,08-JAN-12,27-DEC-11,Haythem,,fr,184.146.248.95,guylainehudon11@bell.net,14377922,000000122158753,5,5,mon probleme a été résolu....pas besoin de plus...,5
311708,08-JAN-12,07-JAN-12,Danny,,en,69.157.177.138,simax1@sympatico.ca,14526526,000000122395730,4,4,to complete the whole transaction on one server only instead of two.,4
311709,08-JAN-12,07-JAN-12,Moses,,en,69.158.98.109,r.stein@sympatico.ca,14525572,000000122398454,5,5,"Moses was the CSR that answered my call. He was polite, patient and tenacious. Even when our call was accidentally disconnected, he made every effort to call me back and complete our session. ",5
311710,08-JAN-12,07-JAN-12,Ahmed,,fr,184.147.254.110,normand.lepine@sympatico.ca,14525008,000000122397197,5,4,"Très bien. Le gars parlait un bon français et surtout il a vite compris mon problème. Ce gars est très compétent. Il vous faut le garder, il y en très peu chez BELL.",3
311711,08-JAN-12,03-JAN-12,Sushil,,en,70.54.124.100,ammorris@bell.net,14457972,000000122293038,4,4,You solved the problem and I am very pleased.  There is nothing you could have done better.,3
311712,08-JAN-12,04-JAN-12,Aqeel,,en,76.64.43.231,thestelp2@sympatico.ca,14487504,000000122318988,5,4,,4
311713,08-JAN-12,06-JAN-12,Alonia,,en,70.26.25.253,lynne.lawrie@sympatico.ca,14512218,000000122387533,4,3,"The last representative I spoke to did her best to help me.  I feel I must indicate that the first one transfered me to a representative who refused to help.  I insisted on being transfered back to the first one and ended up going through the prompts again....
When a customer is experiencing technical difficulties for the 3rd time in the same number of months frustration excalates when they are given the runaround.  The third and final rep did her best to assist and was honest when the problem needed to be escalated to a higher level of tech support.  I now wait and am hopeful that the problem will be resolved in the next 48 hours.",4
311714,08-JAN-12,07-JAN-12,Wael,,fr,76.64.238.183,jalabbe@sympatico.ca,14522239,000000122402043,5,5,Rien!,5
311715,08-JAN-12,07-JAN-12,Nabil,,fr,184.145.209.110,francine.st-jacques@sympatico.ca,14521286,000000122402511,4,4,,5
311716,08-JAN-12,07-JAN-12,Hugo,,en,65.94.68.212,studio.tenten@sympatico.ca,14526800,000000122409118,5,5,nothing,5
311717,08-JAN-12,07-JAN-12,Med Anouar,,fr,67.68.165.38,roglabelle@sympatico.ca,14525998,000000122395584,5,5,rien,5
311718,08-JAN-12,07-JAN-12,Arbi,,fr,184.145.175.53,degre_m@sympatico.ca,14520500,000000122402611,5,5,,5
311719,08-JAN-12,07-JAN-12,Sondes,,fr,64.229.129.117,le-levetot@sympatico.ca,14523510,000000122399259,5,5,RIEN TOUT ÉTAIT PARFAIT,5
311720,08-JAN-12,07-JAN-12,Luis,,en,184.146.152.110,jackgillham@sympatico.ca,14522190,000000122399103,3,3,We want to access and share our pictures not just the listing.,4
311721,08-JAN-12,06-JAN-12,Benjamin,,en,70.27.132.197,zaheerm@bell.net,14518142,000000122373235,5,5,,5
312208,07-JAN-12,06-JAN-12,Temsu,,en,184.147.21.237,wtumber@sympatico.ca,14517956,000000122387616,3,2,i needed to get more information before proceeding,4
312209,07-JAN-12,27-DEC-11,Ali,,en,64.231.186.43,ljjohnston@sympatico.ca,14380710,000000122149853,4,4,,4
312210,07-JAN-12,06-JAN-12,Temsu,,en,76.68.129.222,megavox@bell.net,14513012,000000122391533,3,3,,4
312211,07-JAN-12,06-JAN-12,Ghaleb,,en,74.198.9.242,tracey008@sympatico.ca,14517298,000000122391394,5,5,,5
312212,07-JAN-12,06-JAN-12,Shirin,,en,174.89.52.145,peter_3@sympatico.ca,14514378,000000122388697,4,4,"waiting time too long........
EERYTIME I HAVE  CALLED IT SAYS:

HIGHER THAN USUAL VOLUME",4
312213,07-JAN-12,05-JAN-12,Bry,,en,70.31.155.26,superkhan@sympatico.ca,14502316,000000122340573,4,4,There should be a double check before sending the bills to the clients. The repeated mistakes in calculations annoys and causes anxiety specially to the seniors.It is only a suggestion. Thanks for your help to me.  ,4
312214,07-JAN-12,06-JAN-12,Ayesha,,en,70.53.5.144,mcvivian@sympatico.ca,14512962,000000122387239,5,5,nothibg,5
312215,07-JAN-12,06-JAN-12,Ahlem,,fr,64.228.82.117,monique181@sympatico.ca,14513502,000000122370616,5,5,,5
312216,07-JAN-12,06-JAN-12,Walim,,fr,70.29.191.195,dgmt.goy@sympatico.ca,14507284,000000122374616,5,5,,5
312217,07-JAN-12,06-JAN-12,Jay,,en,76.71.54.226,greenlay@sympatico.ca,14508918,000000122377245,4,3,"Reduce wait time

I ' m more upset that Bell is discontinuing my present portable Internet. It works perfectly for my cottage, and the Hub will not!!!!!!",3
312218,07-JAN-12,06-JAN-12,Andrea,,en,70.53.101.207,wjrbrown@sympatico.ca,14517898,000000122372159,4,4,long wait time to speak to technical representative - approx. 25 minutes,4
312219,07-JAN-12,05-JAN-12,Victor Gabriel,,en,70.51.223.222,bill.gambrell@sympatico.ca,14490396,000000122340424,1,1,"After spending an hour on the phone trying to diagnos problem it was determined that router was not working.  I went out to buy a new one as you could not send one quickly enough since I run a business from my home.  While I was out buying new one, someone called to say that there was a general outage in the area.  It would have been helpful to know this before wasting all of that time.  The next day the router went down again so I was unable to work for several hours.  Today it is still intermittent .  This is not good service!",1
312220,07-JAN-12,06-JAN-12,Gayathri,,en,76.65.25.150,gmv.2000@sympatico.ca,14508818,000000122371674,5,5,,5
312221,07-JAN-12,03-JAN-12,Sudheer,,en,174.88.13.74,hans.uusrand@sympatico.ca,14462870,000000122290400,5,5,NOTHING,5
312222,07-JAN-12,06-JAN-12,Romeo,,en,76.64.116.97,cjwiggy@sympatico.ca,14506380,000000122366473,5,5,everything was great,5
312223,07-JAN-12,06-JAN-12,Amine,,fr,70.55.121.48,rejt@sympatico.ca,14515030,000000122376476,4,5,,5
312224,07-JAN-12,06-JAN-12,Marc,,en,76.68.52.158,lynnewalker@bell.net,14512222,000000122379597,4,5,nothing Marc was terrific. I have not been having good exoeriences with Bell but Marc has saved the day and I will be continueing to use bell as my provider of TV home phone bussiness phone home internet and bussiness interenet,4
312225,07-JAN-12,06-JAN-12,Edwin,,en,76.69.30.158,bill.mccallum@sympatico.ca,14505392,000000122387876,5,5,Nothing. ,5
312226,07-JAN-12,06-JAN-12,Matthew,,en,65.93.212.156,gordon_johnston01@sympatico.ca,14508862,000000122383273,4,4,"All I can say at the moment is that Matthew was most helpful, courteous and knowledgeable.The knowledgeable part was terrific for us as not too many 'Bell' people we come across are that way......sad to say!

Bottom line is we really won't know how our billing situation is until we return from the south and that isn't until the end of March. I have documented everything that we were promised and hope for once 'Bell' comes across with their promises. We have been with 'Bell' for 46 years and have been given a lot of unnecessary stress many times.....too many times! We feel it's time for 'Bell' to start looking after their 'faithful customers'. If that doesn't happen people, like us, will be moving our business elsewhere.
It is very difficult to answer the questions on this survey until we have our 'Bill' in our hands and for us that won't be for a while. Send us a survey in April then we'll be able to answer your questions.",
312227,07-JAN-12,06-JAN-12,Rohit,,en,70.51.50.34,sphiz@sympatico.ca,14516436,000000122369803,5,5,,5
312228,07-JAN-12,06-JAN-12,Harathi,,en,65.92.21.253,dmas@sympatico.ca,14507398,000000122391144,4,5,,4
312229,07-JAN-12,06-JAN-12,Faten,,fr,174.89.87.81,pgagne8@sympatico.ca,14514404,000000122373508,4,4,,5
312230,07-JAN-12,04-JAN-12,Imran,,en,173.163.234.237,jamescummins@sympatico.ca,14479566,000000122331916,3,1,"I'm in Florida right now and NO security on my lap top.  I aske to reconnect my internet system; I received a messg to install your security system Jan. 6th  I have tried twice to install but NO RESULTS.  Can you help me or do I go to CHAT system....I have used them but not happy with the system..I was turned off once because I took TOO long to repl to a question.   Please advise",3
312231,07-JAN-12,06-JAN-12,Jose,,en,184.145.29.139,svent@sympatico.ca,14516724,000000122391274,5,5,"Never in our life, we have experience such a perfected service.He was VERY polite,and VERY knowledged,and gave us the best service we ever had.1000% you should recomend him!!!Thanks John&Eleonore Sventzouris.To bad you have not more like him!!!Thanks again!",5
312232,07-JAN-12,05-JAN-12,Partha,,en,70.27.53.93,lcol.geryan@sympatico.ca,14496990,000000122358693,4,4,Have your people slow down when they are speaking in broken English. Some of us are seniors and not computer wizards.,5
312233,07-JAN-12,06-JAN-12,Max,,en,70.26.100.40,dcdof3@bell.net,14507076,000000122390653,5,4,,5
312234,07-JAN-12,06-JAN-12,Malek,,fr,76.71.199.204,gilles.gill@bell.net,14508722,000000122382831,5,5,"Aucune action, Malek a réglé mon problëme en quelques minutes",5
312235,07-JAN-12,06-JAN-12,Diana,,en,184.146.148.238,tia.ryan@sympatico.ca,14517122,000000122377596,4,4,,5
312236,07-JAN-12,06-JAN-12,Shinoj,,en,174.88.164.211,vitofederici@sympatico.ca,14517622,000000122380480,5,5,"Quicker response, less hold time",5
312237,07-JAN-12,06-JAN-12,Jay,,en,70.53.50.10,m.dworkin@sympatico.ca,14512256,000000122374300,5,5,,5
312238,05-JAN-12,02-JAN-12,Roy,,en,74.15.249.210,gregandshannon@sympatico.ca,14448198,000000122273078,5,5,,5
312239,06-JAN-12,05-JAN-12,Gayathri,,en,70.30.111.69,jack.finley@sympatico.ca,14494968,000000122338685,4,4,,3
312240,06-JAN-12,05-JAN-12,Vijay,,en,76.70.72.22,douglas.bennett@sympatico.ca,14492684,000000122343954,5,5,"nothing - Vijay was excellent - my past customer service from Bell has been dismal - in courses I teach, I have used Bell as an example of bad customer service - it was a refreshing change",3
312241,06-JAN-12,05-JAN-12,Jermy,,en,70.31.60.254,dicksp@sympatico.ca,14492432,000000122344256,3,2,your technician was not as knowlegeable as I thought he should have been. Had difficulty understanding the real issue and could not explain himself very clearly. ,3
312701,07-JAN-12,06-JAN-12,Rosa-Maria,,fr,67.68.184.196,bastien.thibault@sympatico.ca,14505178,000000122387545,2,2,"J'ai un ami déjà client chez Bell qui a eu 50% de rabais durant 6 mois sur un forfait Fibre 7 (il avait essentiel plus comme moi).  Lorsque j'ai demandé à la préposée de m'offrir la même chose, elle m'a simplement répondu qu'elle ne pouvait pas...  Je suis donc resté avec mon forfait.

Elle n,a pas été en mesure aussi de m'expliquer pourquoi je payait $ 10 de plus par mois que le montant affiché dans un prospectus que j'ai eu à un comptoir Bell de Québec.

La seule raison pour laquelle je reste avec Bell est que j'ai acheté un enregistreur numérique HD et qu'il ne fonctionne pas avec Vidéotron.  Lorsque celui-ci sera défectueux et que je devrai le remplacer je vais certainement changer mes services pour Vidéotron.

Ça fait 11 ans que je suis clients chez Bell et il faut toujours se battre avec vos représentants pour avoir les mêmes rabais.  J'ai de la difficulté a comprendre pourquoi les hausses de prix sont automatique alors que les baisses de prix ne le sont pas....

",2
312702,07-JAN-12,06-JAN-12,Cara,,en,65.94.198.85,twinkle0838@sympatico.ca,14517398,000000122375919,5,4,get a live person on the call instead of all of these numbers,5
312703,07-JAN-12,06-JAN-12,Kevan,,en,70.48.11.120,caryll@sympatico.ca,14506004,000000122386191,5,5,,5
312704,07-JAN-12,06-JAN-12,Gopinath,,en,174.95.68.136,plhanson@sympatico.ca,14514548,000000122386636,3,2,"Your tech rep made a valiant effort to try to resolve my issue but was unable to do so after exhausting all of his ""bag of tricks"". He suggested taking my new computer back to the store to verify that there were no hardware or configuration issues contributing to my problem. I did this and it was confirmed that there were none. Hence, this initiated my second call for Bell tech support.",3
312705,07-JAN-12,05-JAN-12,Sushil,,en,76.69.137.251,shoebag@sympatico.ca,14501786,000000122349974,1,1,,1
312706,07-JAN-12,06-JAN-12,Gopi,,en,65.94.102.204,mcbrady@sympatico.ca,14512916,000000122388524,5,5,"I did not have confidence in the first technician as I don't believe that he had the knowledge to resolve the difficulty with my email, even though I thought it was a very easy problem to resolve.",5
312707,07-JAN-12,03-JAN-12,Estephania,,en,184.145.77.142,loyalistlanding@bell.net,14466282,000000122292892,3,4,"I called the number for telephone service that was on my account.  Could not get anyone live, so couldn't really tell anyone what the problem was.  The computer promised that a technician would show up the next morning, and that they would call ahead to confirm.  I gave my cell phone number for that to happen.  When no technician arrived the next morning, I called the internet connection service number instead of the telephone one and, thank God, got somebody live this time.  She checked to discover that a technician had come that morning but there was nobody home.  That surprised me as my wife was home all morning.  Anyway, she arranged for a technician to come by that evening.  He (they) actually arrived that afternoon and fixed the problem.
The problem was that the wires had been pulled off my house by a truck that had passed by in the night.  The first technician that arrived couldn't have missed that, as there were cables on the ground on my driveway, the front lawn, and on the other side of the road.  They could have dealt with that without having to have somebody home.  I could have told somebody all this if it was easy to get somebody live on your emergency service line.  Bottom line is that it took longer than it should have to connect the service, and I was left feeling very frustrated by your customer service module which makes it difficult to speak to somebody live.  Every time I have a problem with Bell, I do not look forward to the frustration level of having it resolved.  This frustration has happened twice before, wheh you set up the system in the wrong language and took almost a month to get it right, and when there was an outage problem in the area which your service person failed to recognize until wasting my time for 20 minutes trying a variety of things before checking on problems in the area.  Thus my answer to question number 4.",1
312708,07-JAN-12,06-JAN-12,Chamseddine,,fr,76.67.165.240,gilles.monette2@sympatico.ca,14508726,000000122391936,3,2,"Si on m'avait informé que je pouvais apporter moi-même les corrections au problème d'accès à mon courriel, je l'aurais doublement apprécié. J'ai dû donné mon mot de passe pour qu'il le réfère à Hotmail. J'ai réglé moi-même le problème aujourd'hui, le 7 décembre.",5
312709,07-JAN-12,06-JAN-12,Hency,,en,65.93.148.34,skiss@sympatico.ca,14516280,000000122387841,5,5,shorten waiting times,4
312710,07-JAN-12,02-JAN-12,Eric,,en,70.50.54.34,brionlumley@sympatico.ca,14444992,000000122278831,5,5,All's well thanx.,5
312711,07-JAN-12,06-JAN-12,Gopi,,en,76.69.30.207,jerraine@sympatico.ca,14510204,000000122380711,5,5,aok,5
312712,07-JAN-12,06-JAN-12,Sylvie,,en,76.66.85.58,pat_mike@sympatico.ca,14514192,000000122376314,4,4,,4
312713,06-JAN-12,01-JAN-12,Ali,,en,70.31.114.71,dnoack@sympatico.ca,14439738,000000122256293,4,4,Come on the day the phone service was interrupted,4
312714,07-JAN-12,06-JAN-12,Aymen,,fr,65.94.168.216,michelle_legault@sympatico.ca,14513230,000000122366570,5,5,,5
312715,07-JAN-12,05-JAN-12,Elmer,,en,174.92.123.96,dlucido@sympatico.ca,14492538,000000122365370,5,4,,5
312716,07-JAN-12,05-JAN-12,Karthika,,en,184.144.60.68,r.b.reppert@bell.net,14500264,000000122352894,1,4,Spent approx. one and a half hours on the phone with two offshore techs who spoke broken English and got nowhere.  The second tech promised to call me back in 5 minutes but never did.  Called Bell again and ended up with a Canadian tech in Hamilton who resolved the problem in about 10 minutes.  It was a very time consuming and frustrating experience to resolve a minor problem.,2
312717,07-JAN-12,05-JAN-12,Maria,,en,64.229.66.20,danwestlake@sympatico.ca,14491966,000000122364761,5,5,,5
312718,07-JAN-12,06-JAN-12,June,,en,70.50.196.27,mcoole@sympatico.ca,14512950,000000122369719,5,4,"There needs to be a better connection between the telephone reps and the dept that sends out the bills.

The last three bills I have had to phone in about for incorrect billing - the rep makes the changes but the outgoing bill dept has not been getting this info correct. The telephone people are very professional and helpful - I do not feel it is their fault.",4
312719,07-JAN-12,06-JAN-12,Asma,,en,174.91.109.20,mollymoo@sympatico.ca,14513482,000000122392063,5,5,"perhaps hire more staff  it may have been a busy time when i got in touch but i had to wait quite a while but i had no choice to get it fixed  
asma who helped me was very very patient with a low tech user   
glad to have the help to get it fixed

 thanks  

low tech grandpa

",5
312720,07-JAN-12,02-JAN-12,Marco,,en,67.70.3.66,karen.marr@sympatico.ca,14450096,000000122270890,5,3,Marco was extremely helpful and although he could not resolve the issue he connected me to the wireless e-book company in an attempt to fix the issue.  ,5
313221,07-JAN-12,06-JAN-12,Gregory,,en,76.64.74.2,mmkealey@bell.net,14513430,000000122378638,4,4,Quicker response.,3
313222,08-JAN-12,05-JAN-12,Rowena,,en,70.51.130.165,garythoms@sympatico.ca,14493720,000000122358427,2,1,Unable to communicate the problem to customer service person,2
313223,08-JAN-12,07-JAN-12,Ghaieth,,fr,76.68.243.239,logane@bell.net,14523708,000000122394855,5,1,"Ce qu'il y-a à faire est de changer le modème chez moi, il fontionne qu'and celà lui convient!",
313224,08-JAN-12,07-JAN-12,Med Wassim,,fr,70.55.85.24,pgiroux@sympatico.ca,14525356,000000122407549,4,5,"Très compétent ce conseiller. Il connaissait son domaine 

Je le remercie d'avoir tout mis en marche",5
313225,08-JAN-12,07-JAN-12,Gopinath,,en,184.145.104.66,merv.saunders@sympatico.ca,14524406,000000122397326,5,5,I was completely satisfied.,5
313226,08-JAN-12,07-JAN-12,Farhana,,en,74.14.84.168,muffles@bell.net,14524814,000000122398551,5,4,well \i still need to install my printer but she was unable to this .. i did get my 2nd protection cancelled and that was good enough for me.. i'll have to get the printer installed another way i have lost my disk and the hp manufacturer i called from hp was not as helpful as Bell.  thank you it was greatly appreciated.,5
313227,08-JAN-12,07-JAN-12,Naim,,fr,67.71.180.225,luc.lefebvre2116@sympatico.ca,14523780,000000122399501,1,2,"Samedi AM, je n'avais pas de signal DSL, j'ai appelé Bell internet vers 11:00.  Après 15 minutes en attente, j'ai raccroché.
A 14:00, j'ai finalement rejoint le support technique & après lui avoir expliqué qu'aucun changement depuis la veille n'avait été effectué, il fallait que je passe aux travers de toutes les vérifications de base (demandé à un novice) avant que lui ne fasse des vérifications sur son côté.  Je lui ai dit de laisser faire, je n'avais pas une heure à perdre.  Après m'avoir offert qu'il me rappelle à une meilleure heure (ce qui ne pouvait être avant mercredi), nous avons terminé l'entretien, car je savais que le problème était externe & que je n'était probablement pas le seul à ne pas avoir de signal.
Dimanche matin, le signal était revenu & j'avais sauvé une heure de temps à discuté avec un poteau.
Luc Lefebvre",
313228,08-JAN-12,05-JAN-12,Harathi,,en,76.69.101.86,wm.corupe@sympatico.ca,14503576,000000122351742,2,3,The representive should have better English skills very hard to under stand,
313229,08-JAN-12,07-JAN-12,Partha,,en,76.67.172.104,sbruman@sympatico.ca,14526318,000000122407989,5,5,,5
313230,08-JAN-12,30-DEC-11,Daniel,,en,174.94.26.65,ejmaclean@sympatico.ca,14421598,000000122234469,5,5,n/a,4
313231,08-JAN-12,07-JAN-12,Amir,,fr,67.68.180.88,marieandreeglagu@sympatico.ca,14524086,000000122408200,5,4,,5
313232,08-JAN-12,07-JAN-12,Grace,,en,70.53.119.54,alanlrussell@sympatico.ca,14518642,000000122404734,5,5,"Nothing, it was pefect.In the past I have ben routed to India etc,which took three months of frustration to resolve.
It might be an idea if you could produce educational sites on say how the modem works,how you can monitor lines,etc. Just for knowledge,not to take the place of help in an emergency.
 I might actually buy back my shares in Bell.
 Alan Russell",5
313233,08-JAN-12,07-JAN-12,Sam,,en,174.94.49.213,harrisa@bell.net,14521832,000000122407554,2,2,There is a distinctive language barrier between myself and the representative.When the representative was advised it was an exterior problem he was too long searching for a solution. This has been an ongoing problem and I want it fixed now or I will be going elsewhere. I am also having other issues with Bell regarding billing etc. It may be time for me to look elsewhere as the service from Bell has become intolerable.,
313234,08-JAN-12,07-JAN-12,Emmanuel,,en,76.67.30.152,kimwally@sympatico.ca,14523198,000000122393280,3,1,Have someone who could have solved my problem. Also better speaking of the English language.,3
313235,08-JAN-12,07-JAN-12,Naveed,,en,64.231.202.226,gg.cous@sympatico.ca,14521548,000000122396643,3,3,"Sir-Madem: On or about the 22 Dec 20011 I had a pop up saying I could not be signed in problem 45 I think. Contact customer support which I did. I was told that the Premium package of the MSN Premium was being phased out and that this is what was giving me problems and I should drop the Premium Package. So I agreed as Bell Tec support must now what they are talking about. They hooked me up with a Tech expert in India. And the Premium package was deleted from my system with a saving for me of $12.00 ??? This did not take efect until the Jan billing date. 06 Jan 2012 a pop up appears can not sign me in at this time #40 ???
Back to customer support. The tech Expert says because I asked to have the Premium package deleted is why I am having problems. Back to India again to Tech Support and have the Premium package reinstalled and it is to cost more I figure $12.00 more??? I don't give a RATS ASS about the $12.00 
But I have been with Bell For a long time and I think you can check a hell of a lot faster than I can (Never been late or missed a payment ever) Ihave spent Days on the phone with your Technicians and tech support People.
I am not as bright as your tech support people so I tend to believe them. Just to let you know this whole problem has not been a good experience. Ihave Been with BELL to long to change now But.
I am paying for the Ultra package and I think my system should be faster your people tell me It's because I live in an out of the way area ???????Any way thanks and for your consideration. G.K. Cousins   ",3
313236,08-JAN-12,07-JAN-12,Karen,,en,70.48.216.99,sbabineau@sympatico.ca,14526306,000000122409651,5,5,nothing,5
313237,08-JAN-12,18-DEC-11,Jason,,en,76.64.57.56,carlosd7@sympatico.ca,14289510,000000121979191,5,5,keep up the good work.,5
313238,08-JAN-12,01-JAN-12,Mehdi,,fr,206.172.0.205,frederic.jenny@sympatico.ca,14440022,000000122251434,3,1,la qualité de la voix ainsi que l'employer qui parle est difficile a comprendre ,2
313239,08-JAN-12,01-JAN-12,Abdallah,,fr,206.172.0.205,frederic.jenny@sympatico.ca,14440024,000000122253895,3,1,"l'employer aurai du faire que sur le 3e appel que j'ai du faire , prendre le controle de mon ordi et bien voir mon problemem",3
313240,08-JAN-12,07-JAN-12,Med Aymen,,fr,184.144.169.180,marthe.deschamps@sympatico.ca,14524164,000000122402531,5,5,"Absolument rien, la personne a très
bien rempli mes demandes.
Une chose cependant, j'aimerais bien
que tout soit demandé en français quand
certaines vignettes apparaissent.
Merci pour le service!
Marthe DESCHAMPS",5
313241,07-JAN-12,06-JAN-12,Juan Carlos,,en,204.101.237.139,sreynolds@bell.net,14516450,000000122370100,1,1,"I was transferred between 5 different people, none of whom actually solved anything or were able to give an explanation to why my internet hadn't been set up.",1
311722,06-JAN-12,05-JAN-12,Juan,,en,184.147.133.195,rbb1@bell.net,14500464,000000122348967,3,4,I would have liked to know what results if any that from the investigation.,3
311723,06-JAN-12,05-JAN-12,Andrew,,en,70.48.73.66,tom.grieve@sympatico.ca,14502908,000000122351032,4,4,"
Try to reduce the wait time",4
311724,06-JAN-12,03-JAN-12,Jean-Raynaud,,en,64.231.190.147,laurielaing@sympatico.ca,14465660,000000122297905,4,1,"Send me the right equipment.  It has taken a total of three calls to resolve this issue.  Everyone on the phone has been very helpful, but initially the equipment sent was incorrect (twice!).  I now have two power adapters that don't fit anything, and the correct adapter which was sent along with a modem -- one would think there must be a simpler way!",4
311725,06-JAN-12,05-JAN-12,Wafa,,fr,174.93.245.103,c-be@bell.net,14490872,000000122342521,5,5,,5
311726,06-JAN-12,05-JAN-12,Marwen,,fr,70.55.164.15,gaulin.josee@sympatico.ca,14493728,000000122352703,4,5,,5
311727,06-JAN-12,06-JAN-12,,,en,50.101.41.218,,,,5,5,Nothing,5
311728,08-JAN-12,31-DEC-11,Mohamed Ali,,fr,184.145.190.80,lise-boudreau@sympatico.ca,14435252,000000122245019,3,5,"Vous auriez du savoir que le service téléphonique qui était en place à ma nouvelle adresse (875 Bourdages app.4), avant mon arrivée, n'était pas celui de Bell. Ainsi, lorsque je vous ai avisé que je déménageais du 431 Richelieu (Québec) pour transférer le service à cette nouvelle adresse, vous auriez du savoir que le branchement ne pouvait être complété directement de la centrale sans intervention d'un technicien sur place. Vous auriez pu ainsi m'éviter d'être dans l'attente pendant plus de 24 heures et de ne pas savoir pourquoi le branchement ne fonctionait pas.

Merci de vérifier la satisfaction de vos clients.",3
311729,08-JAN-12,07-JAN-12,Uzair,,en,76.67.65.64,jocebarkaufman@bell.net,14522672,000000122401591,5,5,"Not much - the person who helped me the most said his name was Mark.  He was helpful, spoke clearly, and solved the computer problem for me.  Mark even called me back the next day to see if my internet problem had been solved to my satisfaction.",5
311730,08-JAN-12,07-JAN-12,Ahmed,,fr,76.71.170.169,lsperron@sympatico.ca,14523773,000000122397425,5,5,,5
311731,08-JAN-12,04-JAN-12,Ahmed,,fr,65.92.80.100,fran.belle@sympatico.ca,14477866,000000122320975,5,5,rien,3
311732,08-JAN-12,06-JAN-12,Mark,,en,67.68.11.54,shirvon8@sympatico.ca,14516168,000000122384472,5,5,could not get correct port for tablet connection.,5
311733,08-JAN-12,07-JAN-12,Sumithra,,en,76.67.174.82,f.joanne@sympatico.ca,14521110,000000122404192,5,5,,5
311734,08-JAN-12,05-JAN-12,John,,en,70.49.135.62,scferris@sympatico.ca,14501460,000000122362399,2,3,"The power source for my Internet modem failed and I was told one would have to be shipped out to me. This was on Friday and I was told it would take 1-2 days. It is now Sunday night and I still don't have a new power source. Why can I not have gotten one at a Bell store? This is TOTALLY UNACCEPTABLE for a part that should be available at any Bell store, or at the very least delivered by a Bell technician in the area. ",
311735,08-JAN-12,06-JAN-12,Tim,,fr,69.159.180.112,renee.dore@sympatico.ca,14515060,000000122389466,2,,Nous avons passé près de deux heures (2)30 minutes au téléphone (au total). Nous avons parlé à trois ou quatre (4) personnes différentes. Nous avons constaté que vos ressources ne semblent pas avoir les mêmes informations. Nous sommes clients chez Bell depuis plus de 30 ans. En espérant que la facturation à recevoir va correspondre aux services demandés. Pour L'an prochain j'espère que nous n'aurons pas à nous battre pour obtenir des prix avantageux.  ,
311736,08-JAN-12,04-JAN-12,Haythem,,fr,69.156.163.127,WallpaperKid@sympatico.ca,14473344,000000122334137,4,4,Tout était bien mais j'aurais aimé qu'il soit possible que les diverses étapes de tentative de résolution du problème et leurs résultats aient pu être transmis d'un préposé de l'aide technique à l'autre quand une personne me transmettait à une autre pour résoudre mon problème. Ça aurait évité de répéter les mêmes étapes plusieurs fois.,5
311737,08-JAN-12,26-DEC-11,Bob,,en,70.30.20.62,p.eshghi@sympatico.ca,14369352,000000122129505,3,2,"The first associate I dealt with was exceptional and resolved a big percentage of my problem (if it was just him, I would have rated everything very high), however, the second associate was a big problem, he really had no idea what I was talking about and did not resolve my issue but referred me to another company when my problem has to do with outgoing mail through my bell internet.  I will have to call again to get an associate who knows their stuff better in order to fully resolve my problems.  Thank you.",
311738,08-JAN-12,07-JAN-12,Andrea,,en,174.91.42.65,j.gawen@sympatico.ca,14522154,000000122403638,5,5,nothing,5
311739,08-JAN-12,06-JAN-12,Alexandre-Hugo,,fr,69.159.180.112,renee.dore@sympatico.ca,14515064,000000122375887,3,2,"J'appelais pour canceller Internet et la télévision car mon conjoint et moi avions décidé d'utiliser les services d'un autre fournisseur. La raison était que notre facture augmentait sans cesse et nous avions appelé plusiers fois auparavant pour savoir s'il y avait des promotions et la réponse était toujours la même : NON. Notre but a toujours été de rester chez Bell mais il y a des limites. C'est lors de cet appel que Bell nous a proposé des promotions intéressantes. Nous sommes avec vous depuis plus de 30 ans. Nous sommes des clients fidèles et je crois qu'on ne devrait pas se battre pour obtenir des prix avantageux .    Le conseiller n'est pas en cause ici, il a été très gentil. Pour cette année nous demeurons chez Bell, par contre,  nous allons réévaluer l'année prochaine  dépendamment de la tournure des évënements. En espérant que la facturation à recevoir va correspondre aux services demandés  ",
311740,08-JAN-12,07-JAN-12,Danny,,en,184.145.62.4,csharpe82@sympatico.ca,14520182,000000122396195,4,5,,5
311741,08-JAN-12,07-JAN-12,Sumithra,,en,74.15.252.9,b.a.butler@sympatico.ca,14519080,000000122403593,1,1,I was passed through three representitives to be put on hold for a total of 53 mins! The last person who told me they were transfering me to another person did so at the 24min mark in my phone call so I hung up ! your customer service still sucks! No one said I will take your number that you are calling from and get the correct person to call you so we can resolve your issue without having you put your life on hold for 1hr or 2hrs etc!!! |You failed to get it right again! I can't stand your customer service! People I spoke with were nice but could not get it done.,1
311742,08-JAN-12,05-JAN-12,Med Jeber,,fr,174.92.238.145,dr.desma@sympatico.ca,14492708,000000122354476,3,,"Je n'ai jamais reçu de confirmation me mentionnant le changement de vitesse d'internet, A ce jour, rien n'a été changé. Je roule toujours à 0.50 mb.",4
311743,08-JAN-12,04-JAN-12,Ines,,fr,174.88.61.131,cbgarneau@sympatico.ca,14475438,000000122315887,4,4,+ rapide,5
311744,08-JAN-12,18-DEC-11,Nelly,,en,76.64.2.69,danmarma@sympatico.ca,14290050,000000121971369,2,1,Could have called me back after tests were done.,1
312242,06-JAN-12,06-JAN-12,,,fr,69.157.86.85,,,,5,4,"bonjour
Pour moi je ne voie pas ce qui pourrais etre ameliore .Je suis grandement satisfaite pour le moment.

merci
Louise",5
312243,06-JAN-12,02-JAN-12,David,,en,70.27.13.176,lenfav@bell.net,14450798,000000122263502,4,,this experience went very well unlike 2  previous attempts. of coarse it could also be me!!,5
312244,06-JAN-12,03-JAN-12,Grace,,en,64.231.87.18,briancindeeandrusiak@sympatico.ca,14459218,000000122299772,4,4,,4
312245,06-JAN-12,05-JAN-12,Jessica,,en,70.55.0.217,smiksovsky@sympatico.ca,14501960,000000122356068,4,4,You did well,4
312246,06-JAN-12,05-JAN-12,Med Nabil,,fr,74.12.230.237,clement003@sympatico.ca,14491564,000000122350730,5,5,"Absolument rien de plus.
Le monsieur était très gentil et il a

résolu mon problème très rapidement.",5
312247,06-JAN-12,05-JAN-12,Rolando,,fr,76.69.191.48,jvalente@bell.net,14496204,000000122349660,1,1,Received the WRONG modem! Presque 1 heure au telephone pour que je corriger une erreur de Bell pour que je recois le bon modem dans 3-5 jours INACCEPTABLE! et ..a suivre,1
312248,06-JAN-12,05-JAN-12,Ravi,,en,69.156.179.82,anthonyscaglione@sympatico.ca,14489730,000000122359524,4,4,,4
312249,06-JAN-12,05-JAN-12,Farhana,,en,64.231.82.14,william049@sympatico.ca,14503524,000000122359660,5,5,,4
312250,06-JAN-12,05-JAN-12,Deoborah,,en,70.48.237.123,majik@sympatico.ca,14497742,000000122362183,4,2,Offer deals for long time customers on old grandfathered internet plans.  You keep raising prices to screw us over and then offer worse packages for less and tells us to take it or leave it.  Very poor company policy....you should be rewarding your loyal longtime customers such as myself who've been with you for 14 years on the same plan....not penalize us.,2
312251,06-JAN-12,03-JAN-12,Tyrone,,en,70.29.7.33,xiberra@sympatico.ca,14472642,000000122296863,5,,representative will follow up because the problem was not solved.,5
312252,06-JAN-12,05-JAN-12,Kayange,,en,70.54.89.179,kapsalis@sympatico.ca,14496300,000000122339880,5,5,,5
312253,06-JAN-12,05-JAN-12,Amany,,fr,70.30.198.126,peter.malden@sympatico.ca,14499932,000000122340108,5,5,Amany était très gentille et serviable et elle a bien résolu mon problème.,5
312254,06-JAN-12,05-JAN-12,Mir,,en,70.42.29.3,heyeddie@sympatico.ca,14494568,000000122364265,5,5,,5
312255,06-JAN-12,05-JAN-12,Khaled,,en,76.67.178.132,joe.c21@bell.net,14495786,000000122356459,5,5,Nothing . Khaled was perfect.,5
312256,06-JAN-12,05-JAN-12,Denice,,en,174.89.62.180,cjlncl@sympatico.ca,14491494,000000122352281,3,3,"My recent ""experience"" to which you so blithely refer, could only have been made tolerable by my not needing to place the call, which was only placed because your staff seem to have an annoying trait of being unable to carry out the simplest of tasks without requiring constant supervision from your customers.",2
312257,06-JAN-12,05-JAN-12,Christine,,en,184.147.128.232,iclar1104@sympatico.ca,14494748,000000122350352,4,3,,2
312258,06-JAN-12,05-JAN-12,Hector,,en,50.101.64.235,paul.bassett@sympatico.ca,14499800,000000122358594,1,1,Escalate the problem (unable to download a audio broadcast even though another laptop in my house could do it) to someone who has the appropriate technical knowledge. I would have been willing to pay!,2
312259,06-JAN-12,03-JAN-12,Haythem,,fr,70.29.246.176,jean.vanier2@sympatico.ca,14463924,000000122302447,4,1,réponse promise en 72 heures pour vérification des réseaux. Aucune réponse à date aujourd'hui.,2
312260,06-JAN-12,05-JAN-12,Med Amine,,fr,184.148.204.232,guy.lamoureux@sympatico.ca,14494262,000000122357830,5,4,"Je le répète je fus totalement  satisfait de Med Amine. J'aurais aimé qu'il en soit ainsi environ 5 à 10 minutes plus tôt lors de l'appel précédent, je ne suis plus certain du nom de celui qui m'a répondu mais il était impatient et pas à l'écoute.

Je ne vous apprendrai rien probablement en vous disant que le service chez Bell varie beaucoup en fonction de qui reçoit l'appel. J'ai eu des expériences ces derniers mois très  désagréables et frustrantes tellement il peut être difficile de rejoindre une personne qui tantôt, technique, saura adresser le problème ou en d'autres circonstances saura écouter ou diriger vers la bonne personne.

Merci et bonne journée à vous",4
312261,06-JAN-12,04-JAN-12,Brett,,en,70.31.112.237,silviobin4@sympatico.ca,14486576,000000122311555,5,5,Brett was very understanding and accommodating.  He listened to my concerns and addressed them immediately.   I cannot think of anything more he could have done.  This is beyond the level of service I was expecting.  I was fully planning on switching providers.  ,5
312262,06-JAN-12,05-JAN-12,Rodolfo,,en,137.122.234.103,rickandlisa1@sympatico.ca,14500680,000000122359338,1,2,Listen to the customer and transfer the call to someone else if they were not able to resolve thte issue to the customers satisfaction.,1
312263,06-JAN-12,05-JAN-12,Jordan,,en,50.101.89.43,ddickenson@sympatico.ca,14492130,000000122342970,2,2,"My Original call was disconnected.  The CSR ""Jordan"" was amazing, he understood what I was trying to accomplish, he ws helpful and offered other solutions - but the call was lost before we could complete.  I called back, I was on hold for 15 minutes waiting to speak to anyone, I was informed I could not be reconnected with Jordan by the new CSR.  She was not very friendly, hse was going strictly by the ""book"" responding how she was trained, it was not sincere.  I do not no her name as it was difficult to hear her and I had to ask at least 2 times to hear her better.  Also, I feel there was a language barrier, she did not completely understand what I wanted to do.  She did not offer me the same packages as Jordan, I was so frustrated I just agreed to what sh offered, just to complete the call and hang up.  Once again frustrated and unsatisfied with Bell Canada!",2
312264,06-JAN-12,05-JAN-12,Emmanuelle,,en,70.27.126.191,desmond.mackey@sympatico.ca,14492320,000000122345803,5,5,,4
312265,06-JAN-12,05-JAN-12,Hency,,en,70.27.126.191,desmond.mackey@sympatico.ca,14492322,000000122354619,4,5,,5
312266,06-JAN-12,04-JAN-12,Sami,,fr,70.26.223.146,nicole237@sympatico.ca,14483990,000000122336969,5,5,le conseiller a répondu à toutes nos questions.,4
312267,06-JAN-12,05-JAN-12,Amany,,fr,67.70.106.111,moniquejdoucet@sympatico.ca,14498920,000000122352735,5,5,Tout était parfait.,5
312268,06-JAN-12,04-JAN-12,Troy,,fr,65.92.222.165,davidraymond@bell.net,14476462,000000122334410,4,5,,5
312269,06-JAN-12,05-JAN-12,Evangeline,,en,184.145.3.207,mcrapin@sympatico.ca,14498312,000000122359961,5,5,"not wait as long for service and every time I switched over to someone new I had to give name, address and so on.",5
312270,06-JAN-12,05-JAN-12,Raouf,,fr,67.68.196.174,mireilledo@sympatico.ca,14498740,000000122360296,4,4,,4
312721,07-JAN-12,30-DEC-11,Margaret,,en,207.219.69.232,lynn.mckinnon@sympatico.ca,14425542,000000122228449,4,3,My request could have been done the first time I called so that I didn't have to call again.  But the woman I spoke to the last time was very pleasant to speak with.  Thank her. 1754380,3
312722,07-JAN-12,06-JAN-12,Aria,,en,70.51.28.218,gailmontgomery@sympatico.ca,14508490,000000122375598,4,5,everything went well.,4
312723,07-JAN-12,06-JAN-12,Henry,,en,184.148.129.125,kathy.macneil@sympatico.ca,14511030,000000122392035,5,5,nothing it was good,5
312724,07-JAN-12,01-JAN-12,Haythem,,fr,76.64.248.233,picard1@bell.net,14441864,000000122252249,4,4,,5
312725,07-JAN-12,06-JAN-12,Edwin,,en,74.14.221.202,bwilmot@bell.net,14505792,000000122376976,3,1,Fixed the problem that you made,2
312726,07-JAN-12,06-JAN-12,Cristian,,en,76.68.53.86,beabs@sympatico.ca,14505228,000000122370640,2,2,have a call centre where the people speak better english.Had a hard time understanding the person I was talking to.,3
312727,07-JAN-12,06-JAN-12,Caroline,,en,174.89.53.81,kenedwards@sympatico.ca,14511158,000000122369275,3,3,"To not have to go through so many levels of ""press 1, press 2"" only to have to wait approx 23 minutes before speaking to someone.  VERY POOR SERVICE.  I have registered this complaint before with a supervisor.",2
312728,07-JAN-12,06-JAN-12,Tathiana,,en,76.64.227.133,saebridd@sympatico.ca,14515690,000000122383309,5,5,,5
312729,07-JAN-12,05-JAN-12,Saifuddin,,en,184.148.97.176,lynne.crouter@sympatico.ca,14497558,000000122363326,5,5,Nothing,5
312730,07-JAN-12,06-JAN-12,Andrew,,en,70.26.163.50,jingwang71@sympatico.ca,14510350,000000122371887,5,5,,5
312731,07-JAN-12,07-JAN-12,,,fr,76.67.205.245,,,,,1,"Je ne crois pas pertinent d'évaluer vos conseillers puisqu'ils n'avaient aucune information relativement à la lettre de leur V-P à mon égard.
Je ne peux malheureusement que constater un sérieux manque de communication entre la ""Haute direction""et leurs conseillers qui n'avaient aucune idée de la teneur et du sens de la lettre que leur V-P m'avait expédiée en m'informant que mon service actuel d'Internet serait mis hors service à compter du 14 février... si je ne les contactais pas d'ici là!!!",1
312732,07-JAN-12,05-JAN-12,Juliio,,en,50.100.24.159,tuccij@sympatico.ca,14503084,000000122364010,5,4,,5
312733,08-JAN-12,06-JAN-12,Arun,,en,174.92.15.249,raffi@sympatico.ca,14514800,000000122390162,5,4,all was good,5
312734,08-JAN-12,07-JAN-12,Carlos,,en,70.50.32.29,k.palmer@sympatico.ca,14522968,000000122404108,5,3,"I was on hold for almost 75 minutes. That is completely unacceptable. My customer rep carlo was wonderful, but the problem has returned. If I have to spend more than 20 min waiting tomorrow, you will lose me as a customer.",2
312735,08-JAN-12,06-JAN-12,Rahali,,fr,50.100.109.203,claveaub@sympatico.ca,14506458,000000122381762,5,4," Le tout est résolu et je vous félicite d'avoir été aussi rapide afin de me faire parvenir aussi rapidement et ça à l'intérieur de 24hrs le cable d.aliment électrique qui faisait défaut du modem.
Merci, j'ai vraiment apprécié le service    
rapide et courtois.
Bernadette Claveau",5
312736,08-JAN-12,07-JAN-12,Imen,,fr,184.145.217.50,justine.lamontagne@sympatico.ca,14522946,000000122400685,5,5,,5
312737,08-JAN-12,07-JAN-12,Andre,,en,174.89.192.234,trahanv@sympatico.ca,14527212,000000122405101,5,4,"Not much, Andy was very helpful and polite new what he was doing and hopefully the problem is fixed",5
312738,08-JAN-12,07-JAN-12,Sana,,fr,76.67.143.134,danielle.blouin2@sympatico.ca,14520311,000000122400933,3,4,L'arrogance du deuxième préposé m'a beaucoup déplu!!,3
312739,08-JAN-12,07-JAN-12,Mohamed Nidhal,,fr,174.92.176.94,denis.girardin@sympatico.ca,14520526,000000122393606,3,4, satisfait ,4
312740,08-JAN-12,04-JAN-12,Stephane,,fr,174.88.119.151,gaspesie@sympatico.ca,14478150,000000122315282,4,5,"J'aimerasi que vous puissiez nous donner de l'info concernant la disponibilité du réseau fibe dans ville Lasalle. Dèes fois on nous dit dans 3 mois. Ce trois moi remonte èa l'an dernier. Et lorsque j'ai appelé la personne au service client n,avait pas de date prévue. J'aimerasi au moins avoir une idée de quand la FIBE de Bell va passer dans mon coin.",4
312741,08-JAN-12,07-JAN-12,Grace,,en,76.68.115.193,alibuva@sympatico.ca,14518684,000000122400257,4,4,,4
312742,08-JAN-12,07-JAN-12,Salvador,,en,174.89.173.42,cskk7@sympatico.ca,14520184,000000122396665,5,5,"Nothing, Salvador was charming, polite and positive
even though it was an unusual problem.",4
312743,08-JAN-12,07-JAN-12,Juan,,en,70.54.115.224,dafoster@sympatico.ca,14520250,000000122405351,4,4,,3
312744,08-JAN-12,07-JAN-12,Gloria,,en,76.64.151.188,lynmelmc@sympatico.ca,14523852,000000122396962,2,1,Hire people who can speak the English language with no heavy accent!,2
312745,08-JAN-12,07-JAN-12,Gerardo,,en,50.101.32.200,dankoroscil@sympatico.ca,14520322,000000122409555,5,5,"Nothing, very good work, thank you",4
312746,08-JAN-12,05-JAN-12,Andrea,,en,65.95.226.52,djholek2@bell.net,14492482,000000122361916,1,3,"time on hold is unacceptable,very hard to understand the rep",1
312747,08-JAN-12,05-JAN-12,Jose,,en,74.15.92.201,country1@sympatico.ca,14491694,000000122357614,5,4,,5
312748,06-JAN-12,05-JAN-12,Edwitch,,en,184.148.174.250,rbpart@sympatico.ca,14500468,000000122363928,5,5,,4
312749,06-JAN-12,05-JAN-12,Ever,,en,66.163.31.138,rsm56@sympatico.ca,14501064,000000122345504,4,3,,4
312750,06-JAN-12,05-JAN-12,Suresh,,en,65.92.35.127,bobreid@sympatico.ca,14490522,000000122355561,3,3,you need more english speaking staf,3
312751,06-JAN-12,05-JAN-12,Myriam,,fr,76.69.173.13,di.mailloux@sympatico.ca,14492384,000000122354234,5,5,"Je ne vois pas, la personne a tout réglé avec clarté, gentillesse et patience.",4
312752,06-JAN-12,06-JAN-12,Gerardo,,en,174.88.148.144,bryanhawkins@sympatico.ca,14490796,000000122365487,5,5,,5
312753,06-JAN-12,05-JAN-12,Aquiles,,en,174.88.148.144,bryanhawkins@sympatico.ca,14490798,000000122365021,5,5,,5
312754,06-JAN-12,05-JAN-12,Sheng,,en,68.84.195.7,bobsand@sympatico.ca,14490528,000000122357078,1,3,Why do I Have to spend money to follow up on a request I made from Home in Nov.To put my phone  on hold for 4 months.Phoned bell operater she didn't know that Mon.was a holiday!!!I have my doubts wheather I stay with Bell.,1
312755,06-JAN-12,05-JAN-12,Vikram Aditya,,en,65.92.0.211,deandrew@sympatico.ca,14492150,000000122354577,5,4,"not much, as the problem was that the internet just disconnected for the computer on its own while all TV connections were sound.this has happened before and we hope it does not do it again.",5
312756,06-JAN-12,04-JAN-12,Krishnan,,en,70.51.227.126,tigersclaw@sympatico.ca,14487568,000000122328499,4,5,n/a,5
312757,06-JAN-12,05-JAN-12,Sana,,fr,76.68.176.141,cboisvert007@sympatico.ca,14491172,000000122350290,5,5,"Rien pour le moment.

Merci",5
312758,06-JAN-12,05-JAN-12,Lisa,,en,184.151.63.172,pberlovan@sympatico.ca,14499866,000000122341120,5,4,,5
312759,06-JAN-12,05-JAN-12,Ericka,,en,76.70.10.196,john.cliff@sympatico.ca,14495860,000000122364401,5,5,,5
313242,07-JAN-12,06-JAN-12,Grace,,en,174.93.240.37,danlandrigan@sympatico.ca,14506894,000000122377683,1,1,"would have been nice to acctually talk to someone we could understand, that was the first person I spoke to afterwards was suppossed to be a tech. in our area but once again had a very hard accent and very hard to understand was very frustrating. then a tech was sceduled to come to my home between 8am and noon as of 1145 still noone showed up so I had to go out sure enough a paper left in the door saying that the problem was resolved with cable outside",2
313243,07-JAN-12,06-JAN-12,John,,en,70.24.18.10,patrick.lindsay@sympatico.ca,14514230,000000122382266,3,3,"My internet has been an ongoing problem for at least a year.  I have spent numerous hours on the phone with Bell, and recently a technician came in and checked everything and re-set up my modem.  However, our iPhone was still clicking out of wifi and reverting to satellite when we were listening to internet radio(which cost us money as our data plan went over)and my son's ps3 kept clicking out and saying that it lost wifi and had to re-boot the system - we were concerned that it would hurt his ps3.  I called Friday and the technician said the options weren't set right (!!) and re-set them and that it should be fine.  I don't have much faith after all this time that it is finally right.  I guess we will see.",3
313244,07-JAN-12,06-JAN-12,Sana,,en,76.66.134.4,dchico@sympatico.ca,14507082,000000122387304,5,4,,5
313245,07-JAN-12,05-JAN-12,Souhir,,fr,69.159.130.192,ssylvain007@sympatico.ca,14502132,000000122363775,3,3,Que le conseiller puisse m'éviter de rappeler à un autre sercive (facturation) pour régler l'erreur de facturation,4
313246,07-JAN-12,06-JAN-12,Ronald,,en,184.144.43.54,laszloszabo@sympatico.ca,14511594,000000122386175,5,5,Less time waiting for a service technician.,4
313247,07-JAN-12,06-JAN-12,Mohammed,,en,69.156.50.207,pinetop2@sympatico.ca,14514510,000000122390300,4,4,,4
313248,07-JAN-12,06-JAN-12,Leni,,en,174.95.68.136,plhanson@sympatico.ca,14514550,000000122390733,3,2,"On my second call to resolve the same issue, a new Bell tech rep again made a valiant 2 hour effort to resolve my issue. I explained that I had verified that there were no hardware issues relating to my new computer and that the problem had to be with either the Bell Model itself, or with the ability of the model (SpeedStream 6520) to communicate with the operating system on my new computer (Windows 7.0). After many attempts at reconfiguring settings on both the computer and the model (including using the factory reset button), we finally both decided to admit defeat. I had even replaced the cable connecting the modem to computer to no avail in the event that it was faulty. Thank goodness that I made a third call to Bell on the following morning and was able to speak to someone who was able to resolve my issue. Details to follow in my next feedback report.",3
313249,07-JAN-12,06-JAN-12,Tom,,en,70.53.86.107,Aaron.Till@bell.net,14503894,000000122375542,5,5,,4
313250,07-JAN-12,05-JAN-12,Henia,,fr,174.91.205.59,micheline.2008@sympatico.ca,14498586,000000122345714,5,4,J'aimerais que Bell soit plus attentif concernant la langue .Je suis francophone et j'aimerais recevoir ma facturation en français.En plus que l'on accorde les crédits nécessaires appliquables sur la facture unique.Télephonie / Express Vu / Internet .,3
313251,07-JAN-12,05-JAN-12,Med Jeber,,fr,174.93.244.72,marc.gaudette3@sympatico.ca,14497830,000000122352538,4,4,"obtenir une confirmation des modifications apportées au différents services et cout final après ces modifications, pas toujours facile à suivre avec 4 services , merci",4
313252,07-JAN-12,06-JAN-12,Frank,,en,174.95.66.146,timpdaddydanny@sympatico.ca,14517154,000000122379649,5,5,nothing,5
313253,07-JAN-12,06-JAN-12,Jeff,,en,69.159.24.116,avery.family-4@sympatico.ca,14505042,000000122368652,1,3,,1
313254,07-JAN-12,02-JAN-12,Hector,,en,70.26.140.27,kathy.butchart@sympatico.ca,14450174,000000122280057,5,5,,4
313255,07-JAN-12,06-JAN-12,Pau,,en,174.92.54.167,nickbellissimo@sympatico.ca,14513810,000000122366582,5,5,,4
313256,07-JAN-12,26-DEC-11,Srinivasan,,en,76.64.139.116,csombo@sympatico.ca,14363608,000000122130115,3,3,,3
313257,07-JAN-12,06-JAN-12,Frank,,en,76.67.106.37,billparsons@bell.net,14505410,000000122391359,5,5,"in this experience, nothing.  Technician was very helpful. ",5
313258,07-JAN-12,06-JAN-12,Dan,,en,184.146.170.222,tedcarmulvale@sympatico.ca,14516940,000000122377604,4,4,,5
313259,07-JAN-12,05-JAN-12,Baltharaj,,en,174.91.234.241,pgiosi@bell.net,14499974,000000122357725,4,5,,5
313260,07-JAN-12,06-JAN-12,Uzair,,en,69.157.55.208,marilyn.connors039@sympatico.ca,14512620,000000122379676,5,5,on hold times waiting to speak to a live support person a little long ,4
313261,07-JAN-12,06-JAN-12,Nicholas,,fr,184.144.172.174,j.dupre@bell.net,14509660,000000122382610,4,5,,4
313262,07-JAN-12,06-JAN-12,Mukesh,,en,69.158.181.174,jamesnoel@sympatico.ca,14509810,000000122374146,5,5,nothing everything went well...,5
313263,07-JAN-12,06-JAN-12,Geoff,,en,174.91.35.121,tx2martin@sympatico.ca,14517406,000000122377257,5,4,Loyal customers who have been with Bell should not have to continually inquire about discounted promotions for all services. We have been with Bell close to 20 years and the bundles are becoming to expensive to keep.New customers should not be the only ones to receive these. With todays options consumers have Bell will have to do better to keep us as customers.,3
313264,07-JAN-12,03-JAN-12,Kamel,,fr,174.93.251.155,robert.royer@sympatico.ca,14469854,000000122308750,5,5,,5
313265,07-JAN-12,06-JAN-12,Richard,,en,76.69.102.153,chasmsteed@sympatico.ca,14506206,000000122380109,5,4,"Almost nothing.  A pleasure to speak with an adviser who speaks properly.
Previously would have complained about communication with a person who spoke too fast with an Indian accent, although technically adequate.   ",5
313266,07-JAN-12,06-JAN-12,Visakan,,en,69.158.162.105,aandwtaylor@sympatico.ca,14504216,000000122381649,4,4,"Nothing comes to mind.

Visakan help was efficient, timely, and very much appreciated.",5
313267,07-JAN-12,31-DEC-11,Klai,,fr,65.92.168.240,gerard.soutiere@sympatico.ca,14433552,000000122242444,4,4,tout est parfait apres deux appels pour le meme porbleme,5
313268,07-JAN-12,06-JAN-12,Ravi,,en,74.12.2.113,pearlkin@bell.net,14514326,000000122374777,5,5,"Getting expertise from TOEONTO   NOT from
INDIA     We need JOB here",3
313269,07-JAN-12,06-JAN-12,Franssesca,,en,69.157.43.226,acbuis@sympatico.ca,14504260,000000122390110,2,2,have a person who is able to speak English more clearly for Canadians,1
313270,07-JAN-12,05-JAN-12,Adnan,,en,69.158.93.147,ineza@sympatico.ca,14494798,000000122356807,1,2,"First, it would be helpful if it were easier to understand your employees  on the phone.  When they speak quickly it is difficult to understand their instructions. The wait on the phone to speak to someone is frustrating, too.",2
313271,06-JAN-12,05-JAN-12,Mukendi,,en,74.14.163.138,cadey@sympatico.ca,14490914,000000122351100,5,5,have a real person answer the phone and direct me to further assistance rather than a robotic female.,5
311745,06-JAN-12,04-JAN-12,Danny,,en,184.148.8.192,ianstolberg@bell.net,14479234,000000122316167,5,5,,5
311746,06-JAN-12,05-JAN-12,Janet,,en,184.144.21.109,oddsox@sympatico.ca,14499488,000000122349801,5,5,Can't think of anything!  Excellent Service.,5
311747,06-JAN-12,05-JAN-12,Abdulkarim,,fr,65.94.4.227,remy006@sympatico.ca,14500548,000000122342562,5,5,,5
311748,06-JAN-12,05-JAN-12,Mario,,en,174.89.67.84,wadams@bell.net,14503376,000000122347799,1,1,"I received a generated call yesterday, Jan 5 for a service rep to come and install high speed. I called back and talked to a man in El Salvador, to tell him that I had been connected to high speed on Dec 24th.  I could barely understand him let alone hear him because of all the background noise in the call centre. He sked me to hold for 2 min. which I did, then hung up. Can everyone at Bell get your act together!!",3
311749,06-JAN-12,05-JAN-12,Suraj,,en,66.110.6.119,david.dufault@sympatico.ca,14492044,000000122355153,5,5,"every thing very well, thankyou.",4
311750,06-JAN-12,05-JAN-12,Ganesh,,en,76.64.193.250,dave.jangadoury@sympatico.ca,14492008,000000122362361,1,1,Explaining what I needed to do to resolve my issue.,1
311751,06-JAN-12,05-JAN-12,Ramzi,,fr,70.49.53.176,bourque.alain10@sympatico.ca,14490588,000000122364072,5,5,"totalement
sastifais",5
311752,06-JAN-12,05-JAN-12,Ritwik,,en,70.26.93.74,djcrawley@sympatico.ca,14492478,000000122347758,3,3,Spoke with 4 different people - some very difficult to understand. Need local speakers of English!,
311753,06-JAN-12,05-JAN-12,Sana,,en,174.92.91.150,djaro@sympatico.ca,14492470,000000122350181,5,5,,5
311754,06-JAN-12,05-JAN-12,Kali,,en,65.92.197.89,marie.hogan@sympatico.ca,14497948,000000122354633,5,5,,4
311755,06-JAN-12,04-JAN-12,Sylvie,,en,184.148.179.161,dlm.lacroix@sympatico.ca,14476834,000000122327968,5,5,,5
311756,06-JAN-12,05-JAN-12,Chaouki,,fr,174.95.248.20,yvond56@sympatico.ca,14503746,000000122352653,5,5,rien,5
311757,06-JAN-12,05-JAN-12,Ayesha,,en,50.101.33.189,rossbabcock@bell.net,14500988,000000122355059,3,4,english not the best,4
311758,06-JAN-12,05-JAN-12,Sowmya,,en,67.71.20.233,oconnor_5@sympatico.ca,14499484,000000122339580,5,5,nothing,5
311759,06-JAN-12,03-JAN-12,Adel,,fr,142.137.206.35,gisele.portelance@sympatico.ca,14462552,000000122297368,3,3,"J'avais insisté pour obtenir tout le détail noir sur blanc. J'ai été déçue de recevoir un courriel combinant les infos de 2 forfaits différents, sans tous les détails. Je regrette maintenant mon choix, mais je considère quand même avoir été mieux servie par téléphone avec Adel que par clavardage (le lendemain avec Louise)",3
311760,06-JAN-12,04-JAN-12,Jacob,,en,207.164.79.9,mahendra1@bell.net,14482264,000000122333452,5,4,When calling I should be transfer directly to a customer service agent!!! I don't like talking to machine!!! At the end of my tern with BELL I should be treated as a valued customer with more better packaged deals!!! Example the receivers I have are free at this time and it should stay being free it will make stay longer don't wait for me to get a better deal from ROGERS to make me switch keep your valued customer happy !!!! Pricing is everything as well as the respect from BELL.,5
311761,06-JAN-12,05-JAN-12,Elsy,,en,69.158.169.58,marceltalbot@bell.net,14497858,000000122359565,5,5,"Service was excellent, wouldn't change a thing.",5
311762,07-JAN-12,01-JAN-12,Sofien,,fr,174.95.0.196,rengin@bell.net,14442052,000000122253997,5,5,,5
311763,07-JAN-12,06-JAN-12,Arun,,en,74.15.108.26,knightd17@sympatico.ca,14511348,000000122371850,5,5,,5
311764,07-JAN-12,06-JAN-12,Joshua,,en,74.198.9.179,vicrimvicrim@sympatico.ca,14517574,000000122379702,5,5,,4
311765,07-JAN-12,06-JAN-12,Caroline,,en,69.159.0.192,moxam5@sympatico.ca,14513552,000000122373355,5,5,why was our anti virus & anti spyware not working on our bell security? we recently changed our pkg with taking off some downloading time.Did it have to be reinstalled & if so we should have been made aware  Thank You,4
311766,07-JAN-12,06-JAN-12,Mukendi,,en,65.95.80.42,d_tbarrett@sympatico.ca,14506804,000000122368184,3,2,I was on hold for 25 minutes waiting for the service rep to get back to me after he spoke to a technical rep,2
311767,07-JAN-12,06-JAN-12,Edwin,,en,76.70.80.202,dstevanov@bell.net,14507598,000000122369557,1,3,"I was very disappointed with the service received.  Spent 45 minutes on the phone including on hold - was taken through various trouble shooting steps to address my loss of internet only to find out 45 min later that there was a service interruption in my area.  This should have been the first step in troubleshooting internet problems instead of having to go through level 1 and level 2 tech support.  The experience was not memorable and a complete waste of my time.  When I expressed my feelings to the Level 2 person, she said that the Level 1 agent does not have the ability to check for outages...this make absolutely no sense and should be the first step. This call could have been addressed in the first minute.",1
311768,07-JAN-12,03-JAN-12,Juan,,en,184.144.32.52,katfan@sympatico.ca,14465050,000000122294999,5,5,Juan was excellent.  No improvements needed,5
311769,07-JAN-12,06-JAN-12,Karen,,en,74.15.56.57,keith001@sympatico.ca,14511118,000000122377031,3,3,give me the download and upload speed that i'm paying for not something within range,3
311770,07-JAN-12,06-JAN-12,Jose,,en,67.70.83.21,mkkarlik@bell.net,14513376,000000122376602,5,5,all was fine,5
311771,07-JAN-12,06-JAN-12,Catherine,,en,76.68.53.93,cdeakin@sympatico.ca,14506090,000000122369166,4,4,,4
311772,07-JAN-12,06-JAN-12,Reina,,en,70.27.84.148,g-lpreston@sympatico.ca,14508420,000000122387287,5,5,,5
311773,07-JAN-12,06-JAN-12,Krishnan,,en,70.27.84.148,g-lpreston@sympatico.ca,14508422,000000122389581,5,5,,5
311774,07-JAN-12,05-JAN-12,Eliena,,en,76.69.26.178,alwyn13@sympatico.ca,14489476,000000122356196,5,5,,4
311775,07-JAN-12,06-JAN-12,Hugo,,en,65.95.35.87,sabpros@sympatico.ca,14515678,000000122381733,5,5,Have a direct line to technical service and not a line that takes 5 steps,5
311776,07-JAN-12,06-JAN-12,Katrina,,fr,174.89.91.54,j-mthibault@sympatico.ca,14509644,000000122382411,5,5,Le service reçu le 6 janvier 2012 était totalement satisfaisant. Le problème réside dans le fait que cet appel auprès de vos services est lié à un appel de janvier 2011 où une entente de service a été prise avec un de vos conseillers mais qui n'a pas été appliquée au cours de l'année 2011. Je suis une cliente depuis toujours de Bell. C'est la deuxième fois que cette situation irritante se produit. Comme je l'ai mentionné ne faites pas d'ententes si vous ne pouvez les tenir. Si ce n'était cette fidélité à Bell je serais déjà avec un compétiteur et sûrement que la prochaine fois c'est ce que je ferai. Pour la question suivante je recommande Bell en indiquant tout de même ce bémol.,3
311777,07-JAN-12,06-JAN-12,Madhu,,en,67.70.1.227,lmclarke@bell.net,14511992,000000122386728,1,1,Have people that have that are knowledgable of your internet. Most important that CARE ABOUT YOUR PROBLEM!!!! ,
311778,05-JAN-12,02-JAN-12,Elvis Francisco,,en,70.26.30.188,bborrett@sympatico.ca,14444564,000000122273159,5,5,Can't think of anything,5
312271,06-JAN-12,05-JAN-12,Moez,,fr,67.70.135.120,macmari0@sympatico.ca,14497678,000000122354523,3,2,"dans mon cas c'est le bloc d'alimentation du modem qui a sauté. Biensur vous le remplacer gratuitement mais comme j'appelle  un jeudi soir la pièce ne sera pas livrée avant lundi. Donc pas d'internet pour plus ou moins 5 jours.... Avec 3 adolescent  à la maison c,est mission impossible ( devoir, chat, jeux etc...) . Donc j'ai dû aller acheter la pièce dans un magasin d'électronique ($15.00 à mes frais). Pourquoi ne rendez-vous pas ce genre de pièce disponible dans vos boutique Bell.... pour les situation urgente.

Mario Fernandes
450-922-2294",3
312272,06-JAN-12,05-JAN-12,Aymen,,fr,70.48.26.196,gisele24@sympatico.ca,14494012,000000122341665,5,5,le delai d'attente était bien et le conseiller super,5
312273,06-JAN-12,05-JAN-12,Janice,,en,69.158.37.68,lesley.jones@bell.net,14497074,000000122357425,5,5,I was very pleased with your service. Everyone I spoke with was really helpful. Thank You.,5
312274,06-JAN-12,05-JAN-12,Mahender,,en,64.228.89.128,rarchiba@sympatico.ca,14500408,000000122353379,4,4,,4
312275,06-JAN-12,05-JAN-12,Dawood,,en,67.70.42.202,cronyn@sympatico.ca,14491746,000000122351054,5,5,no change,5
312276,06-JAN-12,05-JAN-12,Oussama,,fr,64.229.102.94,pierre.ernst@sympatico.ca,14500028,000000122359162,2,,"Bell etait suppose m'envoyer un modem le
23 Decembre 2011, on est le 5 Janvier 2012
le modem a jamais ete envoye et Bell ne m'a jamais appelle! y'a pas de telephone chez Bell pour appeler les clients pour le dire quand y'a un probleme????????",1
312277,06-JAN-12,05-JAN-12,Max,,fr,174.94.79.153,alomansi_76@bell.net,14489458,000000122363163,1,1,THE AGENT COULD RESOLVE THE PROBLEM AND TOLD ME HE HAS ESCALATED THE PROBLEM AND I WILL BE CALLED WITHIN TWO HOURS BUT I WAITED THE WHOLE NIGHT TO NO AVAIL. UNTIL NOW I HAVE RECEIVED NO CALL FROM BELL. SO THEY DO NOT CARE ABOUT THEIR CUSTOMER . I HAD NO INTERNET THE WHOLE DAY BUT MY BILL WILL NOT REDUCE BECAUSE I DID NOT USE INTERNET. THIS IS FRUSTRATING. IT IS PREFERABLE TO SAY WE WILL CALL YOU WITH 48 HRS THAN TO SAY 2 HRS AND NEVER CALL. TIME IS MONEY,
312278,06-JAN-12,05-JAN-12,Pascal,,en,74.14.3.134,martin.dekkers@sympatico.ca,14498088,000000122347877,4,3,"Calling into Bell for anything has always been and continues to be a frustrating experience. The multiple levels of VRU inevitably puts the caller in the wrong location and the Bell rep being unable to help. They give you a new number to call and the fun starts all over.  Or they transfer the call and it either goes back into the VRU or the caller again ends up in the wrong location.  While I understand the need to have seperate tech support desks, for sales and account service, you should move to one call centre. ",3
312279,06-JAN-12,06-JAN-12,Gattu,,en,67.70.201.135,majrfm@sympatico.ca,14497744,000000122365569,1,1,"Perhaps I didn't explain things...Since receiving the new 4200 Medem, when I shut down my machine leaves the internet and I have to reconnect manually.. I therefore canot connect to wifi because it needs the internet to set up and when I remove the cable from the modem the internet shuts off",3
312280,06-JAN-12,05-JAN-12,Arun,,en,64.229.182.218,ron.hartnoll@sympatico.ca,14500930,000000122339160,5,5,"It was a bit hard to understand the rep.  Not sure if it was the line quality or the person's accent.

But the rep. Was very knowledgable and helpful.

One of the best I have delt with.",5
312281,06-JAN-12,05-JAN-12,Sondes,,en,70.31.220.92,jarin_ltd@sympatico.ca,14495130,000000122344502,5,5,Everything was PERFECT,5
312282,06-JAN-12,05-JAN-12,Rahali,,fr,174.91.193.207,pauzel@sympatico.ca,14499858,000000122363455,2,2,"1-Attention au ton sur lequel vous parlez à des clients: la condescendance n'a pas sa place
2-Connaître l'univers MAC et ne pas blâmer Apple pour les problèmes
3-Régler mon problème de vitesse de navigation",1
312283,06-JAN-12,05-JAN-12,Ronalie,,en,76.71.150.164,d.bowles@sympatico.ca,14491826,000000122344670,4,5,"Not to have billed us for something that nwas normally out of our hands The modem was faulty& getting old needed replaced & We were billed for delivery.
How many others have been billed for the same.The person I spoke with was great & looked after this immediatly Thank her for this.",4
312284,06-JAN-12,05-JAN-12,Borhen,,fr,70.31.222.200,r.delisle@bell.net,14500272,000000122347956,4,4,Service tres lent pour obtenir un lien avec un preposé.,4
312285,06-JAN-12,05-JAN-12,Ibrahim,,fr,184.144.226.118,poulain1@sympatico.ca,14500174,000000122344051,5,5,non,5
312286,06-JAN-12,22-DEC-11,Merly,,en,174.92.112.129,lorraine.o@sympatico.ca,14332022,000000122060553,4,4,,4
312287,06-JAN-12,05-JAN-12,Ayesha,,en,206.47.78.150,wbourgeois@sympatico.ca,14503452,000000122344742,4,5,"Not much, the associate spoke english very well, which is always a worry before calling in.  She got both laptops working on my wireless network quickly as she patiently walked me through step by step.  The only small problem I had was it was a little difficult to hear.  It was like the associate was very far away.  ",5
312288,06-JAN-12,05-JAN-12,Diego,,en,70.27.96.165,mdsuvagau@sympatico.ca,14498330,000000122349862,5,4,,5
312289,06-JAN-12,04-JAN-12,Ibtissem,,fr,174.92.163.39,vincent.bouchard@sympatico.ca,14488060,000000122319610,3,5,,5
312290,06-JAN-12,05-JAN-12,Bob,,en,65.93.124.173,maximeherold@bell.net,14498230,000000122349479,1,1,Impossible to understand because of accent and bad English and after she had remote access to my computer and I asked for someone who spoke better English I lost my wireless network for 2 hours.  I wonder what she did?????,1
312291,06-JAN-12,05-JAN-12,Julie,,en,70.49.20.67,johnlizg@sympatico.ca,14495922,000000122352475,2,1,I have called for 3 months in a row about the Internet fee that I was quoted back in August - I got a 50% off promotion and I have to call every month when I get my bill to have this adjusted because you are still charging me the 54.00 amount - I keep being told that it will be resolved - I did not think that it would take over 3 months to correct this error on your part.,
312292,06-JAN-12,04-JAN-12,Paola,,en,64.7.140.82,thomsonboys3@sympatico.ca,14487538,000000122335918,3,4,,4
312293,06-JAN-12,05-JAN-12,Karla,,en,69.156.0.129,mmbray@sympatico.ca,14498858,000000122360969,5,4,,5
312294,06-JAN-12,05-JAN-12,Murali,,en,69.157.50.151,murph.surf@sympatico.ca,14499112,000000122339891,5,5,,5
312295,05-JAN-12,04-JAN-12,Budala,,en,184.145.21.131,john.upshall@sympatico.ca,14480326,000000122323279,5,5,The ability to get my iPad synched as well.,3
312296,05-JAN-12,04-JAN-12,Geetha,,en,64.231.13.172,beerstone@sympatico.ca,14474630,000000122328479,4,4,Geetha did not call back as he said he would so I had to go another direction to recover my e-mail service.  ,4
312297,05-JAN-12,02-JAN-12,Sean,,en,70.26.163.81,adb.green@sympatico.ca,14443550,000000122261355,5,5,offered me the change in service as part of a regular review of the usage,4
312298,05-JAN-12,04-JAN-12,Roberto,,en,76.64.205.183,tjoyce@sympatico.ca,14487612,000000122318956,3,5,I was left on hold for much longer than the agent predicted and was about to give up when he came back on the line. He did apologize for keeping me waiting so long.,4
312760,06-JAN-12,05-JAN-12,David,,en,74.14.144.207,m.elva@sympatico.ca,14497596,000000122339607,5,5,"nothing,Michael from Easy Tech was absolutely, wonderful and so kind and most informative. I really was impressed and I also learned some things I did not know about. Thank you so much.",5
312761,06-JAN-12,01-JAN-12,Lorie,,en,65.95.180.78,siddhiachrekar@bell.net,14442392,000000122250386,1,1,i am completely dissatisified with bell service and am having lot of issues with bell due to their Reps as well as Managers. Nobody is willing to help or cooperate. I have been calling Bell lot of times. My issue wasn't addressed at all.,1
312762,06-JAN-12,05-JAN-12,Mohammed,,en,174.95.4.40,candmbrown@sympatico.ca,14490950,000000122363586,4,2,"the situation was handled very well by the two bell employees i spoke with.  unfortunately they were not able to fix my problem and i was given an appointment early the next morning for a technition to come to my house.  he arrived about 9am and had everthing fixed right away.  although your employees both had asked me if i had filters on all my phone lines, the technition removed the filter from the model line and everthing was fixed in a instant.  so one thing you can do is have your info updated, not to have a filter on your model line, but one on all other lines.",5
312763,06-JAN-12,04-JAN-12,Latisha,,en,174.91.61.155,zenb@sympatico.ca,14488632,000000122328618,5,5,,5
312764,06-JAN-12,05-JAN-12,Jessa,,en,174.95.137.78,bujtas@sympatico.ca,14490836,000000122341097,5,4,"Very happy with Jessa, but not happy with person I was transferred to.",1
312765,06-JAN-12,05-JAN-12,Patrick,,en,76.66.105.105,patrick.wys@bell.net,14499766,000000122363886,5,5,"Nothing - Patrick, the customer rep, was so knowlegeable and so patient.  It was a real pleasure to deal with him. ",5
312766,06-JAN-12,04-JAN-12,Daniel,,en,76.71.150.227,erlmarh@bell.net,14477486,000000122336364,5,5,,4
312767,06-JAN-12,03-JAN-12,Gloria,,en,67.70.117.93,jan.marontate@sympatico.ca,14463690,000000122307788,5,4,,4
312768,06-JAN-12,05-JAN-12,Reginald,,en,209.226.190.101,ingridtanninen@sympatico.ca,14494802,000000122357133,2,2,to be more courteous,2
312769,06-JAN-12,05-JAN-12,Ghaieth,,fr,70.24.234.131,l_brunet@sympatico.ca,14496786,000000122352442,4,4,,5
312770,06-JAN-12,03-JAN-12,Stephan,,en,184.147.15.147,bertde@bell.net,14458808,000000122301777,3,4,explain a little more clearly as I was not understanding what you were telling me to do. ,4
312771,06-JAN-12,05-JAN-12,Jose,,en,65.94.58.168,bmul2@sympatico.ca,14490498,000000122349076,4,4,Make sure your staff is intimately with your products and services. If not they should be prepared to hand off the call rather than frustrating your customers. My call took a long time for me to feel that the rep. I was speaking with knew answers to my questions.,4
312772,06-JAN-12,04-JAN-12,Mariama,,fr,184.144.241.137,djkl.laflamme@sympatico.ca,14476802,000000122310577,4,4,reduire le délais d'attente ,4
312773,06-JAN-12,15-DEC-11,Pedro,,en,74.15.68.55,aguangul@sympatico.ca,14256822,000000121921923,3,2,"Customerservice representatives: Before telling customers to do something; listen to what thier reason is to visit you.  ",4
312774,06-JAN-12,03-JAN-12,Med Ali,,fr,174.89.76.92,lucielef@bell.net,14466360,000000122303637,5,4,rien,5
312775,06-JAN-12,05-JAN-12,Lohith,,en,69.158.184.132,rosswalker@sympatico.ca,14500994,000000122351490,1,1,Have people on line in India who knew your. Systems better.,2
312776,06-JAN-12,05-JAN-12,David,,en,70.24.170.46,peppermint_patti69@bell.net,14499908,000000122362760,3,2,I had four different issues that I called about and only one was dealth with.,3
312777,06-JAN-12,04-JAN-12,Reuben,,en,69.159.61.32,katden@bell.net,14480796,000000122337027,5,4,,5
312778,06-JAN-12,05-JAN-12,Fourat,,fr,74.15.233.65,meunier8@sympatico.ca,14498438,000000122355793,4,4,,5
312779,06-JAN-12,05-JAN-12,Dheeraj,,en,70.49.49.221,nmekhael@bell.net,14499366,000000122359723,5,5,"Great help, thank you.",5
312780,06-JAN-12,05-JAN-12,Kyle,,en,65.95.211.84,zimalkammmm@sympatico.ca,14503806,000000122341012,4,4,"The customer care representative was very good but I would not recommend bell to anybody because of your ""technician"".  If he did his job properly I wouldn't have to waste my time doing his job or calling the customer care representative.  If you want to change something, change your ""technician"".",4
312781,06-JAN-12,31-DEC-11,Sergio,,en,74.14.25.172,mfastje@sympatico.ca,14435890,000000122246085,5,5,"nothing, extremely good customer service rep",4
312782,06-JAN-12,05-JAN-12,Azza,,fr,70.48.27.5,vige@sympatico.ca,14503302,000000122350434,4,4,Je n'ai pas encore reçu ma confirmation par courriel,4
312783,06-JAN-12,05-JAN-12,Med Mehrez,,fr,70.48.27.5,vige@sympatico.ca,14503300,000000122351768,4,5,,4
312784,06-JAN-12,31-DEC-11,Ramzi,,fr,67.68.214.11,ray.didi@sympatico.ca,14436944,000000122239452,5,5,n/a,5
312785,06-JAN-12,05-JAN-12,Nizar,,fr,184.148.244.186,ghostchristine@bell.net,14493912,000000122354016,3,4,Qu'il me dise pourquoi le service était pas en fonction quand je lui ai demandé pourquoi je ne recevais pas de message depuis lundi.,4
312786,06-JAN-12,22-DEC-11,Hemavathi,,en,174.91.14.147,jimpaoletti0@sympatico.ca,14330618,000000122061336,5,5,n/a,5
312787,06-JAN-12,05-JAN-12,Zishan,,en,74.198.164.136,jason.squires@sympatico.ca,14495150,000000122363386,5,5,Nothing,4
312788,06-JAN-12,05-JAN-12,Selim,,fr,174.89.84.227,cupidonframboise@bell.net,14491772,000000122350828,5,5,,5
312789,06-JAN-12,05-JAN-12,Abdulkarim,,en,74.14.163.138,cadey@sympatico.ca,14490918,000000122350495,5,5,Real person answering the phone rather than a computer generated voice,5
312790,06-JAN-12,05-JAN-12,Anusha,,en,76.64.41.83,zilkey@sympatico.ca,14503802,000000122352122,4,4,Long wait to speak to someone,4
312791,06-JAN-12,05-JAN-12,Amany,,fr,76.65.84.248,ceci-le@sympatico.ca,14491210,000000122343352,3,4,"tout a été ok
",4
312792,06-JAN-12,05-JAN-12,Sowmya,,en,70.51.238.253,matthew.seebruch@sympatico.ca,14498184,000000122356045,4,5,,4
312793,06-JAN-12,05-JAN-12,Nejib,,fr,70.55.164.112,mpm-brothers@sympatico.ca,14499008,000000122351004,5,5,,4
312794,06-JAN-12,05-JAN-12,Wissem,,fr,70.29.221.39,alexandre.drapeau@sympatico.ca,14489390,000000122357053,5,5,Tout c'est bien déroulé.,5
312795,06-JAN-12,04-JAN-12,Borhen,,fr,70.48.76.125,SergeColpron@sympatico.ca,14473308,000000122315365,5,5,,4
312796,06-JAN-12,05-JAN-12,Lorie,,en,174.93.29.158,mgmillman@bell.net,14498468,000000122360717,4,4,everything was done in a competent manner,4
312797,06-JAN-12,03-JAN-12,Temsu,,en,70.27.25.73,sedcmd@sympatico.ca,14470596,000000122293488,5,4,,4
312798,06-JAN-12,02-JAN-12,Danny,,en,70.31.53.62,jayceson@bell.net,14449116,000000122276237,5,5,,5
312799,06-JAN-12,05-JAN-12,Edwin,,en,64.231.82.194,bill.welsh@sympatico.ca,14490398,000000122356786,5,5,,4
312800,06-JAN-12,05-JAN-12,Max,,en,69.159.86.123,marck_a_boudreau@sympatico.ca,14497867,000000122358411,5,5,,4
312801,06-JAN-12,05-JAN-12,Ridha,,fr,184.144.191.53,david.bel@sympatico.ca,14492036,000000122355420,5,5,,5
312802,06-JAN-12,04-JAN-12,Michael,,en,76.71.101.126,helenmaguire@sympatico.ca,14478970,000000122332155,3,3,I lost all my email addresses on my computer. Is there any way to retrieve them? I lost all the emails from November 1 til December 27. Can they be found?,4
313272,07-JAN-12,06-JAN-12,Aymen,,fr,65.92.142.21,delaf@sympatico.ca,14507166,000000122380393,1,1,"régler mon problème, me rembourser le temps perdu.",1
313273,07-JAN-12,06-JAN-12,Ghassen,,fr,76.64.113.85,tanjack55@sympatico.ca,14516878,000000122372986,4,4,,5
313274,07-JAN-12,06-JAN-12,Luis,,en,174.95.208.67,lbsales@sympatico.ca,14511652,000000122390012,4,3,,4
313275,07-JAN-12,04-JAN-12,Walter,,en,69.157.1.90,bobwal@bell.net,14474898,000000122315613,3,3,The rep. did not understand or know whatIwas talking about.,4
313276,07-JAN-12,06-JAN-12,David,,en,174.88.117.64,lcooney1@sympatico.ca,14511668,000000122374163,4,4,"Wait time on the phone could have been shortened 
 ",5
313277,07-JAN-12,06-JAN-12,Jose,,en,174.88.168.196,akerboom@bell.net,14504436,000000122371143,5,5,,5
313278,07-JAN-12,06-JAN-12,Sabha,,en,67.70.110.241,steve.show@bell.net,14516546,000000122383808,5,5,,4
313279,07-JAN-12,06-JAN-12,Caroline,,en,70.26.24.79,eric.reid3@sympatico.ca,14507946,000000122383098,5,5,,5
313280,07-JAN-12,06-JAN-12,Zied,,fr,174.88.58.222,PATRICE.ROCHELEAU@sympatico.ca,14504090,000000122371321,3,4,rien de mieux!,3
313281,07-JAN-12,03-JAN-12,Hajer,,fr,76.64.242.159,gama3941@sympatico.ca,14462252,000000122286836,4,4,,4
313282,07-JAN-12,06-JAN-12,Henry,,en,207.164.79.104,calvano6@sympatico.ca,14505880,000000122371055,3,1,Not have to wait over 25 minutes on hold before being able to speak with someone.  ,3
313283,07-JAN-12,06-JAN-12,David,,en,207.164.79.104,calvano6@sympatico.ca,14505882,000000122371185,3,4,Not the rep's fault. Service was out most of the day.,3
313284,07-JAN-12,06-JAN-12,Sana,,fr,65.92.141.160,doyon_7@sympatico.ca,14507520,000000122374558,4,4,,3
313285,07-JAN-12,06-JAN-12,Reina,,en,70.29.39.124,mariger@sympatico.ca,14512616,000000122387060,1,2,"Not all technicians are equally qualified!!!
Long time of waiting. 
Spend  hours on help line.",1
313286,07-JAN-12,02-JAN-12,Hector,,en,76.69.114.52,p.j.gordon@sympatico.ca,14453114,000000122277591,5,5,,5
313287,07-JAN-12,06-JAN-12,Kishore,,en,76.69.114.52,p.j.gordon@sympatico.ca,14514072,000000122376149,5,5,Nothing.  The person I dealt with was very knowledgeable and rectified my problem quickly.  Thank you.,5
313288,07-JAN-12,06-JAN-12,Aswathy,,en,174.95.206.174,jamesw@sympatico.ca,14509812,000000122378693,1,1,"have better trained technicians,the technician could not grasp my problem which I still have.",3
313289,07-JAN-12,06-JAN-12,Heithem,,fr,76.64.110.147,normandx@bell.net,14513916,000000122374573,2,3,Avoir une meilleur attitude et ne pas donner l'impression que je dérangais et qu'il n'avait pas le temps de me servir adéquatement.,2
313290,07-JAN-12,06-JAN-12,Sushil,,en,69.158.24.78,jbarbararose@sympatico.ca,14509946,000000122391645,5,5,Nothing.  Sushil was patient in trying to deal with my problem (caused mostly through my own impatience and stupidity).,5
313291,07-JAN-12,06-JAN-12,Med Amine,,en,174.95.116.104,stewhel@bell.net,14516596,000000122374851,5,5,"Nothing at all. The Bell technician (Alain) was extremely helpful, going above and beyond (i.e. checking to see if we had an internet card in our CPU) to ensure that our internet was installed. He was competent, knowledgeable and answered all of our questions. He also had trouble navigating our hills but came nevertheless and was very good-humoured about everything. Wonderful!  ",5
313292,07-JAN-12,05-JAN-12,Rohit,,en,70.24.163.87,elieffam@sympatico.ca,14492984,000000122350215,5,5,"Nothing, all was excellent!!",5
313293,07-JAN-12,06-JAN-12,Anis,,fr,70.24.197.198,jacques.w.fortier@sympatico.ca,14509756,000000122371155,5,2,"On a envoyé un technicien qui est venue très rapidement...il a commandé un autre décodeur que je devrais recevoir d'ici 5 ou 6 jours.....pendant ce temps je n'ai pas de service de TV sur la TV de notre chambre. De plus, je devrais installer moi-même le nouveau décodeur. Il m'a dit que le problème est du aux ""pixels"".....ce technicien me dit qu'il est nouveau et j'ajoute respectueusement qu'il a probablement besoin d'une formation additionnelle.
Voilà
Merci
Pour ce qui est de la question suivante, ou je recommanderai BELL parce que je suis actionnaire et que je déteste Vidéotron.",
313294,07-JAN-12,02-JAN-12,Kira,,en,174.92.115.20,ubetja@sympatico.ca,14456312,000000122266867,4,5,,5
313295,07-JAN-12,06-JAN-12,Khan,,en,184.146.76.147,mykasauli@sympatico.ca,14513672,000000122374395,5,5,"His patience, courtesy and knowledge of the problem.  I was pleased that he did find a solution to my problem.  I am happy.",5
313296,07-JAN-12,06-JAN-12,Bettaib,,fr,174.92.173.217,lipari86@sympatico.ca,14511896,000000122379348,1,1,"me répondre correctement sans me faire passé des questions que je ne me souvien plus par une tièrses perçonne..mon problême est simple,,j'avais demander de m'avertir quand je dépasserais LA LIMITE DE 175 MG DE MES SERVICE INTERNETTE,,LA SEUL RÉPONCE QUE J'AI UE CES D'ATTENDRE MA PROCHAIE FACTURE, SUR MA PAGE DSL JE DÉPASSE 50 Mo 94 QUI ME REVIEN A 60.00$
JE MEXCUSE MAIS JE NE PAYERAIS PAS CE MONTANT CAR J'AVAIS AVERTIE DE M'APPELER   
AVANT LE DÉPASSEMENT ,,BONNEE JOURNÉE A VOUS
",2
313297,07-JAN-12,03-JAN-12,Mariama,,en,70.26.102.206,guycrevier@sympatico.ca,14462788,000000122302581,1,1,customer service personnel who have control of which ever official language they answer in.Having to repeat yourself over and over gets very annoying.My promotional has not been applied to my account.my profile still hasn't been updated showing my new address ,2
313298,07-JAN-12,06-JAN-12,Med Lassaad,,fr,67.68.204.143,moniclam@bell.net,14513498,000000122385817,5,5,,5
313299,07-JAN-12,06-JAN-12,Nadine,,en,65.93.71.147,robert.spike@sympatico.ca,14515300,000000122371164,1,1,My new BELL cell is not connecting to the BELL modem on BELL internet. I need help.,1
313300,07-JAN-12,06-JAN-12,Anis,,fr,184.148.246.13,jaumont@sympatico.ca,14509924,000000122369445,4,4,Que Bell Canada ne m'est pas envoyé un modem par erreur. Mauvaise mise à jour de mon dossier.,3
313301,07-JAN-12,06-JAN-12,Orlando,,en,50.101.33.165,anne.bock@sympatico.ca,14504798,000000122376813,5,4,"I spent about 40 mins. waiting on the phone for a technician - that was over two calls that I made - the first time, I hung up after 25 minutes of waiting.",4
313302,07-JAN-12,06-JAN-12,Jacob,,en,70.51.221.233,ake_deutschmann@sympatico.ca,14504430,000000122370084,1,2,"Reduce hold time from 30 mins to < 5mins.
1 st level support wasn't aware of outage... put me on hold to 2nd level for another 10-15 mins who finally confirmed outage.

English skills of both reps very bad..barely understandable.",1
313303,07-JAN-12,06-JAN-12,Elijah,,fr,174.92.86.231,lberube5@bell.net,14511644,000000122376596,5,5,rien,5
313304,07-JAN-12,06-JAN-12,Vijay,,en,64.229.238.58,billvording@sympatico.ca,14505412,000000122375585,5,5,you were very good their is no impovement need,5
313305,07-JAN-12,06-JAN-12,Arun,,en,76.64.122.237,barry.rigby@bell.net,14505162,000000122391710,5,5,,5
313306,07-JAN-12,06-JAN-12,Troy,,fr,76.69.175.74,r3r@sympatico.ca,14514746,000000122385481,5,5,nom,5
311779,05-JAN-12,04-JAN-12,Aprajit,,en,69.157.117.150,ann.ie27@sympatico.ca,14458144,000000122309158,4,5,,4
311780,05-JAN-12,04-JAN-12,Yousri,,fr,184.144.221.160,mariecsimone@sympatico.ca,14482490,000000122315021,2,2,Ne peut répondre de façon précise à ma demande. Me suggère de téléphoner à un autre service bell.,4
311781,06-JAN-12,04-JAN-12,Wafa,,fr,64.229.134.75,sylvaingravel@bell.net,14487142,000000122329660,5,5,"Affichez plus de details dans Mon Bell exemple a la meme place voir le mois d'avant, les paiement, mois courant, voir le calcule des montants de maniere a mieux suivre mon compte.

et aussi avoir juste un peut plus de (jus)pour navigué pcq je trouve que c'est long! jai de la misere a jouer des jeux on-line les gens perdre patience a m'attendre! sa occasionne de toujour recommencé, c'est l'ouverture qui est long quand je suis a l'interieur sa va! et aussi la dame ma dit vous pouvez ecouté des film maintenant impossible pas assé de jus sa coupe toujour, meme le peitit carré des nouvelle tva est toujour sacadé, meme les chansons, ia juste les striming je peut regardé!",4
311782,06-JAN-12,04-JAN-12,Jessica,,en,69.158.121.25,abacan@sympatico.ca,14473412,000000122317505,4,5,,4
311783,06-JAN-12,04-JAN-12,Sean,,en,70.49.50.230,r___blake7@sympatico.ca,14485043,000000122313742,5,5,,5
311784,06-JAN-12,05-JAN-12,Fathi,,fr,65.92.83.157,m_ponton@sympatico.ca,14497650,000000122355479,5,4,rien,5
311785,06-JAN-12,05-JAN-12,Bob,,en,74.15.78.100,david324@sympatico.ca,14492056,000000122356370,3,1,Have an answer when the bell line in my area will be fixed.Since around the first of November my internet speed gets slower and even slower now to where the download speed is between 2.05 to 2.50 between 2 p.m and 10 p.m.If the problem doesn not get resolved soon i will cancel our internet service.signed DAVE MILLS 519-337-2118,2
311786,06-JAN-12,06-JAN-12,Nelson,,en,65.95.220.198,scladman@sympatico.ca,14501476,000000122365306,5,5,I waited 10 minutes before the technician was available,5
311787,06-JAN-12,05-JAN-12,Susan,,en,70.49.6.144,stephen.thomson2@sympatico.ca,14502194,000000122345197,5,5,,5
311788,06-JAN-12,05-JAN-12,Med Mehrez,,fr,174.91.224.240,racettes@sympatico.ca,14500316,000000122347906,1,1,Moins d'arrogance,2
311789,06-JAN-12,05-JAN-12,Gregorio,,en,76.69.42.163,dlhow@sympatico.ca,14492530,000000122356167,4,4,,5
311790,06-JAN-12,05-JAN-12,Jay,,en,70.48.1.160,bobrags@sympatico.ca,14490518,000000122339297,,,"The times don't correspond with mine. But if this is the internet tech, he was fine except he said after the line test he would call me back and didn't. So I had to call back because I was left in the dark !",
311791,06-JAN-12,05-JAN-12,Elmer,,en,65.92.198.218,nesbittr@sympatico.ca,14499228,000000122365237,5,5,"Bell would do better if they made it clear when asking for a username what username they want (ie. B1 user, email etc)",5
311792,06-JAN-12,05-JAN-12,Tammitha,,en,70.48.68.234,sbtravis@bell.net,14501452,000000122340503,5,4,If promotions were offered to me as soon as they were avialable I wouldn't have had to call.,3
311793,06-JAN-12,05-JAN-12,Cecile,,en,74.14.66.40,mikejohns1@sympatico.ca,14498690,000000122359137,4,3,,5
311794,06-JAN-12,05-JAN-12,Claudia,,en,184.147.129.228,memcquay@sympatico.ca,14498412,000000122350839,4,4,,4
311795,06-JAN-12,05-JAN-12,Matthew,,en,74.15.251.195,sharandwarren@sympatico.ca,14501666,000000122363282,5,5,,4
311796,06-JAN-12,05-JAN-12,Nejib,,fr,174.93.188.129,denise_tar@sympatico.ca,14492263,000000122343857,5,4,,4
311797,06-JAN-12,05-JAN-12,Tine,,en,70.27.130.190,harry.olivier@sympatico.ca,14494408,000000122351515,4,4,"I was very satisfied with the help provided by the agent, however I was not satisfied with Bell as I have been paying for a long time for services which are included in FIBE 12. If Fibe 10 was substituted with Fibe 12, I should have been advised and the now included service costs should have been provided at no cost instead of contin=uing to charge me. If I had not called, I would not have known about this and would still be payoing the high costs. As a result I am now going to be more careful rather than trusting as it concerns Bell.",3
311798,06-JAN-12,05-JAN-12,Vijay,,en,70.27.130.190,harry.olivier@sympatico.ca,14494410,000000122351160,3,2,,3
311799,06-JAN-12,05-JAN-12,Gregory,,en,184.144.25.174,condari@sympatico.ca,14491654,000000122365222,5,5,,4
311800,06-JAN-12,05-JAN-12,Badreddine,,fr,76.109.11.96,afmartel@bell.net,14489236,000000122346161,5,4, rien,5
311801,06-JAN-12,05-JAN-12,Edgar,,en,65.93.45.218,rgladders@sympatico.ca,14500610,000000122343276,5,5,naething ,4
311802,06-JAN-12,04-JAN-12,Luis,,en,174.95.27.231,brigitte.chin@sympatico.ca,14475042,000000122334826,5,5,,5
311803,06-JAN-12,05-JAN-12,Yosimar,,en,69.158.65.81,albro@sympatico.ca,14489374,000000122346364,5,5,,5
311804,06-JAN-12,31-DEC-11,Emmanuel,,en,70.31.76.99,vinodrai@sympatico.ca,14438344,000000122240232,5,5,,5
311805,06-JAN-12,05-JAN-12,Inobel,,en,74.14.63.227,faas@sympatico.ca,14493220,000000122347880,5,4,no comments,5
311806,06-JAN-12,05-JAN-12,Wassim,,fr,207.61.145.4,jrbellefeuille@sympatico.ca,14496056,000000122364593,5,5,,5
311807,06-JAN-12,05-JAN-12,Kamel,,fr,70.53.188.120,toucan@sympatico.ca,14502960,000000122355339,4,4,,4
311808,06-JAN-12,04-JAN-12,Chuck,,en,70.49.151.54,peter_cynthia@sympatico.ca,14468894,000000122309089,5,5,,5
311809,06-JAN-12,31-DEC-11,Grace,,en,76.71.151.65,murray.thompson@sympatico.ca,14436172,000000122242227,4,4,"When you sent the new cord out to me, your people did not sent it to the address I gave them or the one on file.
After waiting four days I called again to check and was told that Puralator had returned the cord to you??? Not having any internet and nobody phoned me how long would I have waited??
Check the file please. Murray Thompson",3
311810,06-JAN-12,05-JAN-12,Selim,,fr,69.156.18.67,gilles_leduc5@sympatico.ca,14493974,000000122347188,5,5,tout a été parfait,5
311811,06-JAN-12,05-JAN-12,Merly,,en,65.92.3.69,dkettle@sympatico.ca,14492502,000000122352764,3,4,"Dear John, It upsets me to no end that I have to deal with someone for technical support outside of our country. Seriously, it is enough to cause me to change suppliers. Keep the jobs in Canada and hire our own people OR Lose mine and thousands of other customers for the same reason.. Do you hear me, Do let me know you are personally getting this message OR Else I will definitley Sever all Bell services I currently use for home , internet and business...!!!!",1
311812,06-JAN-12,05-JAN-12,Rolando,,en,70.26.18.57,roadsurfer@sympatico.ca,14500792,000000122340595,5,5,,5
311813,06-JAN-12,19-DEC-11,Tabatha,,en,69.158.101.139,carobin@sympatico.ca,14297672,000000121985627,5,5,Nothing,5
311814,06-JAN-12,05-JAN-12,Caroline,,en,70.49.157.40,rhughan@sympatico.ca,14500626,000000122339838,5,5,,5
311815,06-JAN-12,03-NOV-11,Martin,,en,70.30.72.146,fredbattistuzzi@sympatico.ca,13854530,000000121013102,1,1,,1
311816,06-JAN-12,05-JAN-12,David,,en,76.66.168.126,maraquerin@sympatico.ca,14497812,000000122364967,5,5,,5
311817,05-JAN-12,04-JAN-12,Maria,,en,184.144.17.143,tuchowski10@bell.net,14487866,000000122320703,4,4,,4
311818,05-JAN-12,03-JAN-12,Walid,,fr,74.15.151.184,lipau@sympatico.ca,14466008,000000122305689,4,4,,5
312299,06-JAN-12,03-JAN-12,Matthew,,en,70.29.45.246,tkhoward@bell.net,14471894,000000122300770,5,5,"MAKE SURE THAT YOU UPDATE YOUR FILES WITH ALL THE REPRESENTITIVE COMPANIES THAT ARE PROMOTING ALL SELLING YOUR BELL BUNDLES.
THE COMPANY OUT OF PETERBOROUGH THAT MY FAMILY DEALS WITH IS PRE-TEL AND ALL THEIR STAFF FROM THE FRONT OFFICE TO THE WORKERS IN THE FIELD HAVE BEEN ABSOLUTLEY OUTSTANDING AND SHOULD BE GIVEN A PAT ON THE BACK AS WELL AS YOUR AGENT MATT WHO HELP ME WITH MY INQUIRES ON THIS PARTICULAR DAY.

SINCERLY

TED & TRACY HOWARD
PETRBOROUGH,ONTARIO.  ",5
312300,06-JAN-12,04-JAN-12,Jeanette,,fr,65.92.249.44,vladymyr@bell.net,14488106,000000122312923,5,5,"que je n aurais pas du vous telephone si il y a deux mois vous m aviez donne mes deux mois gratuis promis.
vu que je ne peut toujours pas avoir l internet un peu plus rapide que 2m/s",4
312301,06-JAN-12,05-JAN-12,Elmer,,en,184.144.69.45,wamatheson@sympatico.ca,14503416,000000122360124,5,4,,5
312302,06-JAN-12,06-JAN-12,Thorat,,en,76.68.115.122,steve.wanless@sympatico.ca,14502214,000000122365499,2,3,Have all calls answered here in Canada where all of the revenue is derived from,3
312303,06-JAN-12,05-JAN-12,Walter,,en,65.95.153.131,siegfriedw@sympatico.ca,14501804,000000122357787,5,5,"I'm unsure why, but the sound quality of the my phone connection  was very bad.",5
312304,06-JAN-12,05-JAN-12,Malek,,fr,65.92.37.155,ann.sanders@sympatico.ca,14489672,000000122362732,4,5,tout était bien.,5
312305,06-JAN-12,05-JAN-12,Ryadh,,fr,67.68.178.34,dominique.duhamel@sympatico.ca,14492604,000000122361394,2,,"c la 4e fois que j'appelle pour avoir la facture unique et c toujours mélanger,, votre service est très lent,, ça prend 30 min,, pour régler un petit changement, et c même pas sur que c réglé,,,de plus plusieurs de vos conseillers parlent très mal le français et ne le comprenne pas tellement nonplus,, ",1
312306,06-JAN-12,06-JAN-12,Ameer,,en,65.92.145.110,bjr56@sympatico.ca,14490438,000000122365671,5,5,nothing,5
312307,06-JAN-12,04-JAN-12,Aprajit,,en,184.146.167.13,mike.gettel@sympatico.ca,14483254,000000122333553,5,5,The line connection from the call centre was not very good. It was a bit difficult to understand the CCR.,5
312308,06-JAN-12,04-JAN-12,Noureddine,,fr,65.94.178.19,mario434@sympatico.ca,14482536,000000122313708,5,5,,5
312309,06-JAN-12,05-JAN-12,Taha,,fr,70.29.158.245,l.robertson49@sympatico.ca,14496774,000000122358370,5,5,Absolument rien. Tout était parfait.,5
312310,06-JAN-12,03-JAN-12,Mohammed,,en,76.67.112.101,dennis.mallory@sympatico.ca,14460916,000000122302582,1,2,"not cut me off
I pay too much for what I get
thinking about switch carryers",2
312311,06-JAN-12,05-JAN-12,Mamta Tank,,en,65.95.108.94,dlombard1@sympatico.ca,14492534,000000122363383,5,5,,5
312312,06-JAN-12,22-DEC-11,Wajih,,en,74.12.181.173,jean-gilles@bell.net,14330376,000000122075652,5,5,,5
312313,06-JAN-12,05-JAN-12,Arun,,en,174.95.137.78,bujtas@sympatico.ca,14490838,000000122342099,1,1,"Carring and most importantly  listening to the customers problem and try to resolve it, even if it means having to call me back. I hung up on the rep. but I still have an unresolved problem.  ",1
312314,06-JAN-12,04-JAN-12,Luis,,en,70.29.244.206,mianm@sympatico.ca,14483118,000000122317343,5,5,"The problem could not be resolved  by phone. A Bell Canada Internet technician (Alec) visited us this afternoon (January 6).  The problem was solved by him and the internet connection was reactivated. Apparently he downloaded some program, though he said he used a new password to activate the internet connection. Thanks for the quick service. The old modem will be returned to Bell on Saturday January 7.

Munir mian

",5
312315,06-JAN-12,02-JAN-12,Nagender,,en,76.71.53.245,thejones10@bell.net,14455980,000000122258838,3,3,Talking way too fast and very difficult to understand. The end result was a Bell internet technician came to the house and was unable to resolve the slow speeed problem. ,3
312316,06-JAN-12,04-JAN-12,Mohamed Amine,,fr,173.178.204.160,jlbv@sympatico.ca,14480116,000000122329718,4,4,"Si tous lss employés au service à la clientèle étaient aussi avenant et courtois que le monsieur qui a répondu à mes questions, probablement que je serais encore cliente chez vous aujourd'hui.",
312317,06-JAN-12,12-DEC-11,Christine,,en,74.14.49.106,pennies60@bell.net,14226398,000000121849108,5,5,not much,4
312318,06-JAN-12,04-JAN-12,Pascal,,en,184.146.175.193,barbara.k55@sympatico.ca,14474472,000000122333258,5,5,in future inform about promotions,5
312319,06-JAN-12,28-DEC-11,Mike,,en,174.89.124.238,kirby.kirby@sympatico.ca,14395206,000000122178018,4,4,"Help from call was very good, but unfortunately some problems with multiple usage still persist!",5
312320,06-JAN-12,05-JAN-12,Quintin,,en,76.67.155.183,RESENDES47@sympatico.ca,14488944,000000122342854,4,3,"My problem is here back in Montreal (CANADA)not somewhere in the other side of the world.Bring back the costumer service back home.Ok
",
312321,06-JAN-12,02-JAN-12,Nabil,,fr,209.226.175.32,cntremblay@sympatico.ca,14445816,000000122279770,5,5,,5
312322,06-JAN-12,05-JAN-12,Porushotham,,en,174.89.162.85,rftucciarone@sympatico.ca,14500604,000000122353107,5,5,great,5
312323,06-JAN-12,05-JAN-12,Kumar,,en,70.31.9.164,l.emberley@sympatico.ca,14496756,000000122360432,3,3,,4
312324,06-JAN-12,03-JAN-12,Sarra,,fr,76.68.137.128,roglapointe@sympatico.ca,14469960,000000122297624,3,3,(1)Parler avec quelqu'un dont on peut comprendre facilement.,2
312325,06-JAN-12,04-JAN-12,Walter,,en,65.93.89.32,ataylor190@bell.net,14474312,000000122317957,4,3,"No suggestions.  Walter referred me to another rep Erin who did hid best to solve the problem and finally arranged a Bell serviceman to attend my home who found and fixed the problem, repaired wiring and installed a new modem.",5
312326,06-JAN-12,28-DEC-11,Sonia,,fr,184.144.181.81,madeleine75@sympatico.ca,14396403,000000122177497,4,3,"Outlook ne fonctionnait pas du tout -  elle me propose donc d'aller à Bell 
Windows Live, pour me permettre d'accéder à mes courriels.",4
312327,06-JAN-12,05-JAN-12,Joy,,en,184.151.127.130,magibbons@sympatico.ca,14497712,000000122340154,1,1,"For almost five years I have been trying to tell Bell there is no B. Gibbons. Each time they are going to fix that!! That is just one problem.I feel Bell is playing some sick game with me. They just keep transfering me from department to department, and never the right one. I can't think of one nice thing to say about them. ",1
312328,06-JAN-12,05-JAN-12,Houssem,,fr,174.91.252.241,gaston.plourde3@sympatico.ca,14493724,000000122343773,1,1,"Votre représentant n'a pas vraiment compris mon problème. Peut-être me suis-je mal exprimé.
J'ai eu l'impression qu'il ne savait pas vraiment comment approcher la résolution du problème. Il a fait un test de réception, alors que le problème en était un de coupure de lien lors de l'utilisation de Explorer.Après plus d'une heure d'essai, il a mis fin lui-même à la communication, en me disant qu'il y avait des problèmes avec vos équipements, qu'il était inutile pour moi de rappeler, qu'il se chargeait de me recontacter plus tard. Une journée plus tard, je n'ai toujours pas reçu d'appel. J'ai trouvé une solution par moi-même à la fin.",1
312803,06-JAN-12,04-JAN-12,Anna marie,,en,174.88.90.6,jmhorner@sympatico.ca,14480140,000000122310456,5,5,I would enjoy a live person answering my initial call.  Also you must improve your billing systems.  Changes and undates should be reflected asap on the next bill.  sometimes it takes 2 or 3,3
312804,06-JAN-12,05-JAN-12,Claudia,,en,65.94.132.178,ro1@sympatico.ca,14500788,000000122353804,5,5,Nothing,4
312805,06-JAN-12,12-DEC-11,Nourmene,,fr,174.92.246.103,mardrolet@sympatico.ca,14224326,000000121840449,5,2,Je suis pris avec google tunésie. numéro: 121-840-449.  ce numéro est celui que la dams au soutient tec,4
312806,06-JAN-12,05-JAN-12,Nejib,,fr,70.49.65.116,clambertlmatte@bell.net,14491518,000000122342493,5,5,non applicable,5
312807,06-JAN-12,30-DEC-11,Cristobal,,en,174.92.110.52,marybartolo03@bell.net,14426076,000000122215034,5,5,nothing more..my new laptop was configured ,4
312808,06-JAN-12,20-SEP-11,Jordan,,en,184.147.200.104,katherine.mark@bell.net,13329494,000000120022014,4,4,,4
312809,06-JAN-12,12-OCT-11,David,,en,184.147.200.104,katherine.mark@bell.net,13596258,000000120496525,4,3,,4
312810,06-JAN-12,05-JAN-12,Yves,,en,76.68.232.90,awosu@sympatico.ca,14489958,000000122341875,5,5," 
 Nothing Else.",5
312811,06-JAN-12,30-DEC-11,Amanda,,en,74.15.68.55,aguangul@sympatico.ca,14418316,000000122230558,5,5,"Create an adjustable billing system to correct correct past entry mistakes. Errors made seven months ago still apear and make my my bill hard to understand. Some times I say to myself; If people put a little more effort to the job they are doing, they make customers happy and when people are happy they are open to suggestions when buying services. The only department I could not find a solution; to make customer service representatives stop talking and let me explain what my problem is.",4
312812,06-JAN-12,02-JAN-12,Eddy,,en,64.229.12.58,jcarey000@sympatico.ca,14449146,000000122278050,5,5,nothing,5
312813,06-JAN-12,04-JAN-12,Jihed,,fr,184.144.205.107,jean-pierre.marcil@sympatico.ca,14479792,000000122309835,5,5,rien d autre,5
312814,06-JAN-12,05-JAN-12,Quintin,,en,70.49.231.164,jd-fl-lake@sympatico.ca,14495252,000000122357948,1,1,"First of all I was calling about my order B32B48Z8 an new modem.  After 6 people and 40 minutes of being handed off to another person who said to me they could not help me as to when my modem might arrive, I terminated the call. 
Signed a ver unhappy 30++ Bell costomer!",1
312815,06-JAN-12,05-JAN-12,Quintin,,en,70.49.231.164,jd-fl-lake@sympatico.ca,14495250,000000122358413,1,1,"Following my previous survey, I recieved a call back from Bell.  The individual said the next person is going to answer your question about when you will recieve your order for a new modem (oreder B32B48z8).  Once the second person came on the line and said hello to me by name, he hung up!  Now that is the way to treat a 30+++year Bell costomer who weekly gets calls from other sevice providers which I will now consider.  By the way the new modem has yet to arrive...I am very impressed!!!!!!!!!!!!!!! ",1
312816,06-JAN-12,05-JAN-12,Denice,,en,174.95.138.231,dlongmuir@bell.net,14492536,000000122357587,5,5,You should Automatically offer these Dis-counts I shouldn't have to call to find then out.,5
312817,06-JAN-12,05-JAN-12,Judith,,en,76.69.15.4,cmoore007@sympatico.ca,14491610,000000122342430,3,3,"Judith said she would email the contract in 16 minutes.  I received it many hours later and it HAS NO DETAILS OF THE NEW PLAN!!!!!!!!!!!!!!!!!!!!!!!!!
It's like this everytime I call about my contract...either no details in email or if there are any, the bill is more anyway!!!!!!!!!",2
312818,06-JAN-12,04-JAN-12,Leslee,,en,70.30.70.223,joseph.havlik@sympatico.ca,14480422,000000122319749,5,4,"Bell could have made the initial renewal
offer the same as the final offer and consistant with current promotion for FIBE 16.",4
312819,06-JAN-12,05-JAN-12,Mohamed Abdelkader,,fr,76.67.191.36,annie.luc@sympatico.ca,14489702,000000122363622,5,5,,4
312820,06-JAN-12,05-JAN-12,Hassen,,fr,69.156.18.130,ydesaulniers@sympatico.ca,14503678,000000122361834,4,4,,4
312821,06-JAN-12,05-JAN-12,Marc,,fr,69.156.18.130,ydesaulniers@sympatico.ca,14503676,000000122343548,4,4,,4
312822,06-JAN-12,03-JAN-12,Aidin,,en,174.88.80.221,liturner@sympatico.ca,14466072,000000122283212,4,4,Although adjustments were made per our agreement - the proof will be seen on next months bill.,5
312823,06-JAN-12,04-JAN-12,Franssesca,,en,184.151.63.238,tbct@bell.net,14487302,000000122317800,1,1,Actually do something to repair the problem,1
312824,06-JAN-12,04-JAN-12,Temsu,,en,184.144.40.253,quilt@sympatico.ca,14485002,000000122337167,3,1,"I was told the rep would call back next day to ensure problem was resolved, didn't call problem was not resolved and once again I had to call to finally resolve the issue
",3
312825,06-JAN-12,04-JAN-12,Mohamed Amine,,fr,174.95.246.239,huguetteetpierre@sympatico.ca,14479176,000000122326926,4,4,"baisser les prix au moins pour les
ainées pour pouvoir profiter de tous
les services j'essaye d'avoir de meilleurs tarif ailleurs",3
312826,06-JAN-12,05-JAN-12,Lobna,,fr,76.67.184.20,lemon.r@sympatico.ca,14497038,000000122339622,4,4,"Comme j'annulais ma clé internet, je ne pensais pas devoir payer des frais pour la clé car au départ j'avais déjà une clé internet et c'est vous Bell qui m'avez demandé de changer ma clé pour une clé plus performante et ce sans frais, maintenant que je n'ai plus besoin de cette clé, voilà qu'on me demande des frais de 101.07$ pour mettre fin à ce service. Cela nous donne le goût de changer de compagnie qui offre le même service que vous, exemple Vidéotron.
Je n'avais pas demandé de changer de clé, c'est vous qui avez insisté en m'écrivant et me disant que le tout était sans frais. Malheur à moi d'avoir crue en votre parole, ce n'était pas une Bell vérité il y avait des frais que les représentants ne nous disent pas lors du transfert de clé, mais ils nous disent que c'est gratuit.
Le Monsieur qui m'a servi a été très bien avec moi, ce n'est pas de sa faute à lui si je ne suis pas content, c'est Bell qui n'est pas assez honnête pour nous dire qu'il y a des frais si nous annulons avant la fin d'un contrat.
Vous allez me dire que je devais lire avant de changer, oui c'est vrai, mais c'est tellement long que personne ne le fait. Vous devriez dire à vos représentants d'expliquer qu'il y aura des frais si nous annulons avant la fin.
À l'avenir je serai très prudent avant de faire affaire avec votre compagnie et je consulterai vos compétiteurs.
Vous n'avez aucune considération pour vos bons clients et bon payeurs depuis des années.
Ronald Lemon  819-427-5857",2
312827,07-JAN-12,06-JAN-12,Emylie,,fr,67.68.189.80,sylvain.provencher@sympatico.ca,14516764,000000122377688,4,4,"C'est ok. tout s'est fait en un seul appel. Hum, j'ai parler à 3 personnes, et j'ai du redonner mes coordonnées aux trois. C'est tanant et ca cosomme du temps de ma part et de votre part. Je ne recommande quand pas Bell en me basant seulement sur cet appel. trop de mauvaises expériences précédentes.",1
311300,05-JAN-12,04-JAN-12,Kranthi,,en,67.70.40.70,rhotston@sympatico.ca,14485464,000000122336173,4,4,,3
311301,05-JAN-12,04-JAN-12,Cindy,,en,70.51.222.116,robnot@sympatico.ca,14485742,000000122333210,4,5,No Comment,5
311302,05-JAN-12,04-JAN-12,Cesar,,en,69.156.93.169,kerrisingh@bell.net,14480924,000000122327291,5,5,,5
311303,05-JAN-12,04-JAN-12,Achref,,fr,76.65.171.163,cgbeaubien@sympatico.ca,14475510,000000122333433,5,5,,5
311304,05-JAN-12,04-JAN-12,Luis,,en,70.29.1.2,plonsberry@sympatico.ca,14484834,000000122318240,1,5,"The problem was resolved ,b ut not by him. I asked for a supervisor , got Karla and she fixed the problem.",5
311305,05-JAN-12,04-JAN-12,Jessica,,en,74.12.182.33,keayshb@sympatico.ca,14480864,000000122319489,2,2,"I have been overcharged for internet every month since June, 2011 and every month I spend 1/2 hour on the phone with Bell to get it fixed.
If this survey has any value pls have someone contact me to get this sorted out. The credits I get each month are also incorrect ie. too low.",2
311306,05-JAN-12,04-JAN-12,Yosra,,fr,70.30.176.87,guy.frechet052@sympatico.ca,14478746,000000122316538,5,4,,2
311307,05-JAN-12,03-JAN-12,Sharon,,en,70.27.25.40,brian.schaus@sympatico.ca,14459210,000000122304864,4,4,"Able to make adjustments to my bill to start at the end of the contract
",4
311308,05-JAN-12,04-JAN-12,Wayne,,en,70.31.104.63,dbrowswell@sympatico.ca,14476494,000000122311253,4,4,Provided the best service that was available,5
311309,05-JAN-12,04-JAN-12,Moses,,en,184.147.19.110,pallen000@sympatico.ca,14484316,000000122317119,5,5,cannot think of anything - was very satisfied,5
311310,05-JAN-12,04-JAN-12,Imed,,fr,74.14.174.211,francine.pelletier@bell.net,14477878,000000122337603,4,4,,4
311311,05-JAN-12,03-JAN-12,Mohan,,en,209.226.111.72,hbcurtis@sympatico.ca,14462942,000000122285310,2,1,"The rep tried hard and called back as he had promised, but the twice offered call from supervisor never materialised.

Also the password advisory system isn't working.",3
311312,05-JAN-12,04-JAN-12,Jose,,en,76.67.119.208,cowboy@sympatico.ca,14476024,000000122330652,4,4,nothing,4
311313,05-JAN-12,04-JAN-12,Sajid,,en,70.53.28.93,rita.jackson@sympatico.ca,14485564,000000122325563,1,1,Fixed my frigging problem!,1
311314,05-JAN-12,04-JAN-12,Brenda,,en,76.67.119.208,cowboy@sympatico.ca,14476026,000000122331402,4,4,nothing,4
311315,05-JAN-12,03-JAN-12,Max,,en,70.30.44.198,plchartrand@sympatico.ca,14469100,000000122284659,3,4,,4
311316,05-JAN-12,04-JAN-12,Ahmed,,en,184.144.133.162,margret.kopala@sympatico.ca,14482416,000000122313975,5,5,"I only learned what the nature of the problem using my lap top computer, which then told me what to do about it.  This information wasn't available on my desk top.

As a general suggestion, I'd ask that clear instructions on how to get help be available in simple terms.  I have had this problem with my cell phone as well.  I didn't know what to do about a problem or where to get help.",5
311317,05-JAN-12,03-JAN-12,Nizar,,fr,76.68.199.220,josettedelavoye@sympatico.ca,14464666,000000122299661,1,1,"Changer les personnes qui nous aident,dont on ne sait pas la nationnalité et dont on ne comprends pas leur langage incompréhensible.J`ai payé un technicien 80 dollars de  l`heure pour régler un problème mineur, de la faute de votre conseiller minable.Mon technicien était d`accord avec moi de l`incompréhension de langage de vos conseillers. Jamais je ne conseillerais Bell et je songe à changer pour illico après avoir vérifier le langage de leur conseiiier.   ",1
311318,05-JAN-12,29-DEC-11,Ivan,,en,69.158.180.115,ealaschuk@sympatico.ca,14406935,000000122190999,1,1,I thought Ivan did a good job until I received his e-mail. He screwed up my bundle discount. Based on past experiences with Bell I am sure I will be making several more calls to straighten things out. I need 2 smart phones for my boys...do you have Rogers phone number ?,1
311319,05-JAN-12,04-JAN-12,Cristian,,en,70.26.5.126,hamilton.thomas@sympatico.ca,14478820,000000122318618,4,3,"As a consumer, I have had to set up dozens of different usernames and passwords for different purposes, e.g. bank, airlines, phone1, phone2, internet,etc.  When you want to do something simple like see whether you have enough bandwidth on your current Bell plan to support watching movies, if you are considering subscribing to a movie provider service, or should you upgrade to a higher level, it is very annoying to have to spend 30 minutes on the phone, 29 minutes of which is spent trying to determine whether you had a username before, (think I had one, but have not used for several years) or whether you can just set up a new username and password.  Why do I even need a username/password to obtain basic information, and why is it such an ordeal to obtain a new one.  The agent was polite and patient, but we just seemed to go around in circles trying to sort out username, etc.",3
311320,05-JAN-12,04-JAN-12,Kevin,,en,64.231.135.13,kevin_highlandseastfire@sympatico.ca,14480946,000000122336787,5,5,There was a long wait time until I got to speak to someone.,5
311321,05-JAN-12,04-JAN-12,Kayla,,en,184.144.30.175,helenivis@bell.net,14478968,000000122319093,4,4,,4
311322,05-JAN-12,04-JAN-12,Juan,,en,184.144.128.247,rosenbloom@sympatico.ca,14485880,000000122336207,5,4,"THis was the 2nd time in a few days that i called for the same problem. THe 1st agent I spoke to, not Juan,did not seem to know anything about my problem, did not know how to solve it, told me that he did solve it but he did not fix the problem at all. So I called back and got Juan who seemed to understand the issue and tried to solve it.",4
311323,05-JAN-12,03-JAN-12,Aymen,,en,70.49.83.243,d.rotondo@sympatico.ca,14460414,000000122294929,4,4,nothing,4
311324,05-JAN-12,29-DEC-11,Atef,,fr,67.68.188.205,robertdesfosses@bell.net,14414986,000000122193670,5,5,rien de plus,5
311325,05-JAN-12,04-JAN-12,Karen,,en,184.147.203.70,rpjohnnston@bell.net,14485918,000000122335269,5,5,Nothing could improve it.  She was perfect in both attitude and knowledge.,5
311326,05-JAN-12,04-JAN-12,Amine,,fr,174.89.88.187,rejean.lague@bell.net,14485364,000000122333990,4,4,,3
311327,05-JAN-12,02-JAN-12,Oscar,,en,65.94.166.95,44lemieux@sympatico.ca,14443088,000000122262457,4,5,,4
311328,05-JAN-12,04-JAN-12,Nizar,,fr,74.14.218.89,andrefili@bell.net,14473998,000000122335184,3,4,,4
311329,05-JAN-12,04-JAN-12,Shashank,,en,65.93.149.12,btimm@sympatico.ca,14475136,000000122331437,3,3,Have people who can speak English that I can understand. I had to ask them to repeat what they were saying several times before I could understand them and they had difficulty understanding me too.,3
311330,05-JAN-12,04-JAN-12,Edwin,,en,70.51.124.206,malcolm.crowley@sympatico.ca,14482292,000000122313042,5,4,,5
311331,05-JAN-12,04-JAN-12,Etienne,,fr,174.89.188.7,maurice.regnier@sympatico.ca,14482788,000000122329418,5,5,"Étienne est le technicien à qui je donnerais la palme de l'amabilité avec lequel il a immédiatement mis le doigt sur la solution de mon problème. 

Tout à l'opposé du grognon avec lequel j'eus un dialogue de sourd il y a quelques semaines.
",4
311332,05-JAN-12,02-JAN-12,Salvador,,en,74.15.53.227,cbcoupal@sympatico.ca,14445336,000000122264570,4,3,Getting to the core of the problem in less time.,4
311819,05-JAN-12,04-JAN-12,Farah,,en,70.29.25.36,ahphiphi@bell.net,14473602,000000122328048,5,4,nothing,4
311820,05-JAN-12,02-JAN-12,Sheng,,en,70.27.97.103,guy1945@sympatico.ca,14448290,000000122276442,4,4,well she said she could not send me an email to confirm the change or a conformation number just her employ number I would have liked have had an email confirmation ,5
311821,06-JAN-12,05-JAN-12,Elizabeth,,en,76.64.149.139,sherry.murphy@sympatico.ca,14501744,000000122345544,5,5,nothing,5
311822,06-JAN-12,05-JAN-12,Lakshmi,,en,76.64.95.83,kim.woodman@sympatico.ca,14496560,000000122358051,5,5,Representative was very professional. English understandable. Knowledgeable.,5
311823,06-JAN-12,05-JAN-12,Aroua,,fr,76.64.236.57,msaum@sympatico.ca,14499058,000000122339048,5,5,"Rien de mieux...le service s'améliore...le temps de réponse par un spécialiste technique fut beaucoup plus rapide qu'auparavant...BRAVO

Aussi j'apprécie grandement cette possiblilité d'avoir accès au besoin à des spécialistes pour résoudre les problèmes des usagers à Internet et au couriel Sympatico...C'est très apprécié par moi-même et mon épouse.",5
311824,06-JAN-12,03-JAN-12,Syed,,en,65.95.68.161,ijsharpe@sympatico.ca,14463339,000000122303939,3,2,"Was supposed to be contacted the next day , but wasn't .Placed a new call & was supposed to have a new modem & cable delivered . Thursday rec'd only a cable . no modem . Phoned again was talking with rep & got cut off . Gave up Still problem not resolved",3
311825,08-JAN-12,07-JAN-12,Sana,,fr,174.93.229.101,guy_gosselin@sympatico.ca,14521756,000000122398534,5,5,,5
311826,08-JAN-12,07-JAN-12,Methil,,en,69.158.176.153,metron@sympatico.ca,14524416,000000122407789,4,4,give me a new router,5
311827,08-JAN-12,03-JAN-12,Nathan,,en,76.68.50.13,leandro.latorre@bell.net,14465738,000000122298077,3,3,He did not set up all the changes on my account properly and as a result the technician was not able to perform the services on my home on the date booked. I wasted another 1 hour and 30 minutes on the phone with bell on Saturday to fix it and the issued has not been resolved yet,3
311828,08-JAN-12,07-JAN-12,Mohd,,en,76.67.66.156,burlyman@bell.net,14519604,000000122408063,5,5,,5
311829,08-JAN-12,06-JAN-12,Alyssa,,en,70.27.132.197,zaheerm@bell.net,14518144,000000122372725,3,3,,4
311830,08-JAN-12,07-JAN-12,Alpha,,en,69.158.80.25,happybhoy@sympatico.ca,14521814,000000122396088,4,4,,4
311831,08-JAN-12,07-JAN-12,Gautham,,en,76.68.50.13,leandro.latorre@bell.net,14523516,000000122398879,2,2,"Answer quickly, 
Not transfer to three different people forcing me to explain the issue three times and get frustrated
",2
311832,08-JAN-12,07-JAN-12,Oscar,,en,76.68.126.147,ivan.rowley@sympatico.ca,14522136,000000122401133,5,4,less time waiting on the line but this was minor (approx. 5-7 min.,4
311833,08-JAN-12,26-DEC-11,Bob,,en,70.49.133.238,mbealle@sympatico.ca,14368358,000000122124595,3,4,"Broader training of agents. Bigger fault tree. The young lady who responded to my call was helpful, but didnt really visualize older systems like I use (Pentium with XP). Nonetheless she suggested run commands to reset the 2 wire modem, and reboot, which were initially unfruitful, but after I hung up, rapidly led to perfect rest of modem password and correct operation. It is hard to keep good support staff, once they learn the ropes.  Anyway, Bell is better than Rogers.",4
311834,08-JAN-12,07-JAN-12,Arbi,,fr,69.159.88.125,pierre.denise@sympatico.ca,14525390,000000122404271,5,5,,4
311835,08-JAN-12,07-JAN-12,Mohamed,,fr,174.89.208.27,mo.paquette@sympatico.ca,14524662,000000122403257,5,5,,4
311836,08-JAN-12,06-JAN-12,Troy,,fr,174.92.233.41,famillevezeau@sympatico.ca,14508090,000000122377993,4,4,"J'ai toujours vouvoyer Mr Troy, mais lui il n'arretait pas de me tutoyer.",4
311837,08-JAN-12,08-JAN-12,Edgar,,en,70.26.107.222,vivs@sympatico.ca,14527386,000000122409843,4,4,Edgar was the tech I spoke with and he was very knowledgeable buthis accent was just a little hard to understand.  A couple of days before that I had called with the same problem and spoke with a person named Moses.  He told me he could not help me.,4
311838,08-JAN-12,07-JAN-12,Partha,,en,70.48.217.150,g.galloway@sympatico.ca,14521382,000000122407558,4,4,"Things went well this time,although the technician seemed slightly  impatient in his tone,however he did his job well overall and my issue was resolved.The other thing is that I prefer to deal with folks in Canada.Generally, in the past at least, they are easier to work with.Consider bringing back jobs to our own country where they are needed.",4
311839,08-JAN-12,06-JAN-12,Steve,,en,184.147.212.245,cwynne@sympatico.ca,14506724,000000122383318,2,1,hire Canadians!,3
311840,08-JAN-12,06-JAN-12,Jay,,en,184.147.212.245,cwynne@sympatico.ca,14506728,000000122382723,3,3,,3
311841,08-JAN-12,07-JAN-12,John,,en,76.68.50.201,don.barber@sympatico.ca,14520736,000000122396855,3,4,"The first time was good except he didn't know Mac. He fixed the problem, but a new problem developed the next day after I closed and re-opened the program.
The second time was OK. He didn't know Mac. He spoke very quickly with a strong accent and not a very good connection. In both cases they assumed a level of computer knowledge and acuity that I don't have. I drive the thing - I'm not the mechanic.
The 2 hours of phone time it took could have been avoided had Bell bothered to inform me they would be changing servers, thereby disabling my email. This happened last spring as well. Third time and I'm switching providers.",3
311842,08-JAN-12,07-JAN-12,Hatem,,fr,174.92.153.76,j.r.saint@sympatico.ca,14522168,000000122398175,5,5,"Pour ce problème tout a été fait selon les règles

Merci",5
311843,08-JAN-12,06-JAN-12,Salvador,,en,184.147.212.245,cwynne@sympatico.ca,14506726,000000122387638,3,3,Don't know,3
311844,08-JAN-12,07-JAN-12,Nawel,,fr,69.156.60.99,micheline31@sympatico.ca,14524486,000000122398235,3,2,reglé mon problemeavec  outlook tout étais plus facile,5
311845,08-JAN-12,07-JAN-12,Wissem,,fr,69.158.169.183,jackiedesjardins@bell.net,14522192,000000122397714,3,5,Wissem #537647 est compétent mais il parle trop vite et accepte mal de réduire son débit.  Il ne comprend pas que le client a un récepteur à tenir tout en tentant d'écouter les directives et de les réaliser.  Son impatience rend la communication difficile.,4
311846,08-JAN-12,07-JAN-12,Habib,,fr,69.156.60.99,micheline31@sympatico.ca,14524488,000000122402481,4,3,oui j ai pu avoir acces à mes couriel trasferer à hotmail le mot de passe ne fon tionais jamais merci,5
311847,08-JAN-12,07-JAN-12,Evan,,fr,184.144.234.220,jolicoeur74@sympatico.ca,14522768,000000122403590,3,,"La dernière fois que j'avais appelé, un certain Aidred m'avait assuré que ma prochaine facture serait de 42.95$. Pourtant on me facture maintenant 102.92$. Aussi, il m'avait dit que je n'avais plus à payer pour le modem. Hier, Even a réduit mon solde à 44,01$. Je vous assure que si vous me facturez 102,92$, vous venez de perdre un client.",3
311848,06-JAN-12,05-JAN-12,Mir,,en,76.69.52.175,birdie100@sympatico.ca,14490420,000000122351732,5,4,nothing,5
312329,07-JAN-12,02-JAN-12,Salvador,,en,70.27.27.172,stewart.hunter@sympatico.ca,14455572,000000122275077,5,5,"Your Sympatico tech rep was very helpful.  English was his mother language and he was very helpful.  He walked me thru some tests to isolate the slow speed problem to my router, not our Sympatico service.

He did some tests from his office so I assume he was in Canada.

Please move all your customer service back to Canada.  I have had some very bad experiences with Bell phone reps in India/Asia who speak good every day English but their English vocabulary of technical phone terms is NIL.  They were no help at all in solving my phone problems. 

I will recommend Sympatico tech help.

However, Bell phone customer service is a bad joke in our area.

Thank you Symatico ......    MJH      ",5
312330,07-JAN-12,06-JAN-12,Marie,,fr,65.94.86.11,jeanlucette@sympatico.ca,14510084,000000122378970,5,5,RIEN DE PLUS.REÇU CONFIRMATION PROLONGEMENT DE MON ESSENTIEL PLUS/SANS CONTRAT/12MOIS FIXE/2MBITS/5GOBANTES PASSANTES/COÛT 20.95$ AVANT TAXES.NO CONFIRMATION 122378970. J'AI HAUTEMENT APPRÉCIÉ LA COMPÉTENCE DE MME MARIE. CE SONT DES PERSONNES COMME ELLE QUI FAIT QUE LES CLIENTS RESTENT CHEZ BELL.,5
312331,07-JAN-12,06-JAN-12,Mohamed,,fr,70.49.67.5,armand.labb@sympatico.ca,14504928,000000122390222,5,5,OK,4
312332,07-JAN-12,06-JAN-12,Khaled,,fr,174.94.93.75,g.cariello@sympatico.ca,14508428,000000122375095,5,5,Tres satisfait. Pour le moment tous OK,5
312333,07-JAN-12,06-JAN-12,Dhia,,fr,65.94.5.158,desbiens_lamarre@bell.net,14507246,000000122378402,5,5,"Rien de plus, la personne a été très profressionnelle.",5
312334,07-JAN-12,06-JAN-12,Rania,,fr,24.122.149.253,saracofo@sympatico.ca,14515796,000000122371568,1,1,"je ne sais pas, je suis sur le point de changer de service, car bell est très décevant..",1
312335,07-JAN-12,06-JAN-12,Nafti,,fr,50.100.110.196,tessier.roger@sympatico.ca,14517002,000000122375710,5,5,"Je suis satisfait du service de Bell internet mai pas du serveur de courrier (Windows Live, hotmail).",5
312336,07-JAN-12,06-JAN-12,Amanda,,en,173.34.216.9,katherine.angilletta@sympatico.ca,14511018,000000122377600,5,5,Nothing!!!,5
312337,07-JAN-12,06-JAN-12,Shiann,,en,174.93.162.187,brainhoward3@sympatico.ca,14505630,000000122369000,5,5,,5
312338,07-JAN-12,06-JAN-12,Jacob,,en,65.95.80.64,fpiche@sympatico.ca,14508262,000000122370788,2,3,"since response to case 122370054 - this is all the same call.  I spoke to 3 different people.  The first person could not help me so she transferred me to the technician who worked extremely hard at fixing my problem, only to find out after about 50 minutes that there was an outage in my area.  The technician did not know this, and when he found out he transferred me to a 3 person who was not very helpful.  The 1st and 3rd person I spoke to were EXTREMELY difficult to understand.  I don't know why as a consumer we have to put up with this.  This is totally unacceptable.",2
312339,07-JAN-12,06-JAN-12,Maureen,,en,70.27.193.139,lenwall@sympatico.ca,14511738,000000122374089,5,5,no,4
312340,07-JAN-12,06-JAN-12,Kaouther,,fr,67.68.216.35,pierremt@sympatico.ca,14514496,000000122389486,5,5,,5
312341,07-JAN-12,06-JAN-12,Mohamed Amine,,fr,69.159.93.60,richcou@sympatico.ca,14515158,000000122377368,4,4,,5
312342,07-JAN-12,06-JAN-12,Patricia,,en,70.29.15.216,grmoss@sympatico.ca,14508942,000000122390235,5,5,,4
312343,07-JAN-12,06-JAN-12,Franssesca,,en,184.146.114.65,keengroup@sympatico.ca,14511108,000000122385088,3,3,my internet problem actually was at your end not mine. ,4
312344,07-JAN-12,22-DEC-11,Rabeb,,fr,174.91.189.227,e.mc2@sympatico.ca,14328438,000000122074572,1,1,"Etre en mesure de me transférer a une personne localisée a Montréal, au Québec comme Je l'ai demandé Je trouve inacceptable de parler a une personne qui se trouve en Tunisie qui n'as aucune idée de la situation culturelle et socio-économique qu'on vis ici. Je n'ai pas pu m'expliquer avec cette personne parce-que c'est comme si Je parlais a une personne qui habiterais la lune et qui dois sortir avec sa bombonne d'oxygène ce n'est pas la même réalité et Je doute qu'elle sois en mesure de me comprendre. Je trouve déplorable le fait que vous ne semblez pas encourager la main d'oeuvre locale; il y a plein de gens qualifiés qui se cherchent un emploi a Montréal. Moi J'ai eu droit a un sermon la personne m'as dis que son centre étais le meilleur le meilleur par rapport a quoi??? Je n'en ai rien a cirer moi Je cherchais a faire une entente et a m'expliquer et au lieu de cela Je me suis buté a un mur non seulement la personne n'as pu m'aider elle m'as presque traité de racisme; et elle n'as pas transféré mon appel a une personne du Québec. La dernière fois que J'ai appelé chez vous J'ai parlé a un monsieur aussi en Tunisie et J'ai eu un très mauvais service alors c'est pour cela que Je préfère parler a une personne au Québec.",1
312345,07-JAN-12,06-JAN-12,Danielle,,en,70.53.92.13,paulee@sympatico.ca,14514276,000000122376049,4,4,Dispense with the computor voice selections.It was irritating and uncompromising,4
312346,07-JAN-12,05-JAN-12,Obe,,en,70.27.38.11,ioannis.michael082@sympatico.ca,14494816,000000122346581,5,5,"Having one number for all inquiries.  The associate was very knowledgeable, a bit of a wait to transfer me from home phone to internet dep't.  Cannot complain, the call was handled efficiently and my problem was resolved quickly. An excellent team of associates.",5
312347,07-JAN-12,05-JAN-12,Kranthi,,en,70.29.2.30,cliff.harrold@sympatico.ca,14491572,000000122354032,4,4,,3
312348,07-JAN-12,04-JAN-12,Venkatesh,,en,70.30.147.112,williamjb@sympatico.ca,14488332,000000122310227,5,4,no other comments....,5
312349,07-JAN-12,02-JAN-12,Eric,,en,67.70.3.66,karen.marr@sympatico.ca,14450098,000000122271482,5,5,I was impressed with the patience of Eric as he waited for my dated computer to function.  I was also impressed with the follow up call made by Marco to check to see if the issue had been resolved.,5
312350,07-JAN-12,06-JAN-12,Ashwini,,en,65.92.68.70,treeline@bell.net,14517318,000000122387749,3,2,clarify exactly what is going on as a result of a BELL INITIATED call earlier in the day,3
312351,07-JAN-12,05-JAN-12,Mohamed,,fr,184.145.148.46,adrolet001@sympatico.ca,14489218,000000122347706,4,4,,4
312352,06-JAN-12,05-JAN-12,Stephen,,en,76.64.213.15,claire_k@sympatico.ca,14491514,000000122348394,4,4,nothing,4
312353,06-JAN-12,03-JAN-12,Rajesh Kumar,,en,70.24.170.140,garry.b@sympatico.ca,14462274,000000122285570,1,1,did not fully understand the requirement and DID NOT follow through with a phone call on Wednesday moring with myself at work. Based on additional information I will be cancelling the PC Care add on.,2
312354,06-JAN-12,05-JAN-12,Erick,,en,174.95.107.33,sam.luck@sympatico.ca,14501284,000000122358183,,,"I did not speak with Erick, the Bell representative that was at my home Chris spoke with him to reset our password. We were pleased we received from the technician Chris who came to our home. Friendly, polite, informative and he made sure that everything was working properly. Explained what was done and left material for us to keep for reference. Very punctual",4
312355,06-JAN-12,05-JAN-12,Mario,,en,70.29.155.71,dcnnn@sympatico.ca,14492122,000000122338989,3,3,,4
312828,07-JAN-12,05-JAN-12,Gopi,,en,74.15.253.196,hamilton.family@sympatico.ca,14494366,000000122362567,1,1,Reduce on hold time down from the approximately one hour I've experienced each of the 4 times I've called in the past 8 weeks due to extended system outages.,1
312829,07-JAN-12,06-JAN-12,Dixitulu,,en,174.91.217.238,areb@sympatico.ca,14504916,000000122389383,1,1,the first perspn i spoke to i could not understand i asked for the supervisior and she was very good   whent throudg alll the work and then my comp when off now i have the same problem  it shows error iwas tried of talking to a machine and not fixing the trouble   i maay have to change my  service,1
312830,07-JAN-12,06-JAN-12,David,,en,64.231.50.98,porsini@sympatico.ca,14514604,000000122371315,1,1,"Know exactly what you are talking about.
When you give a time that something should be repaired it should be complete at that time or a call explaining why its not!
A return call when they say they will call back!!!
",1
312831,07-JAN-12,06-JAN-12,Sam,,en,76.64.194.229,wjobin@sympatico.ca,14517896,000000122391972,5,5,Answer the phone sooner. I spent 28 min waiting on line for a customer service representative to be available,5
312832,07-JAN-12,06-JAN-12,Wayne,,en,67.71.119.213,pkowalczyk@sympatico.ca,14514536,000000122379778,4,4,"The price
",4
312833,07-JAN-12,05-JAN-12,Alaaeddine,,fr,174.93.199.154,richard_harvey@sympatico.ca,14500652,000000122346328,5,5,tout était parfait.,5
312834,07-JAN-12,06-JAN-12,Ronald,,en,70.50.45.23,renda@sympatico.ca,14515054,000000122386980,3,1,Not sure,3
312835,07-JAN-12,06-JAN-12,Sergio,,en,65.92.53.202,bobaitchison@sympatico.ca,14505514,000000122384019,5,5,,5
312836,07-JAN-12,06-JAN-12,Fathi,,fr,69.156.17.25,jpsanchez34@bell.net,14510716,000000122380898,5,5,"Pour une personne de mon âge, qui a beaucoup de peine à apprendre les mots techniques de l'ordinateur, votre représentant, monsieur Fathi, a été d'une patience extraordinaire.Il a très bien accompli son travail. je ne peux que le féliciter.
 ",5
312837,07-JAN-12,30-DEC-11,Andrea,,en,209.105.208.67,pbruneau@bell.net,14427542,000000122236106,4,4,,4
312838,07-JAN-12,06-JAN-12,Andrew,,en,70.50.177.181,loughran_19@sympatico.ca,14512044,000000122372309,4,5,,4
312839,07-JAN-12,05-JAN-12,Nirupa,,en,65.93.197.206,cjsword@sympatico.ca,14491496,000000122344913,5,4,all was satisfactory,5
312840,07-JAN-12,06-JAN-12,Rajni,,en,67.71.143.67,dgbarr@sympatico.ca,14507274,000000122385165,4,4,"Too much time spent on hold while various issues were resolved , more than 30 mins.",4
312841,07-JAN-12,06-JAN-12,Krishnan,,en,50.101.149.124,michael.garbutt@sympatico.ca,14513138,000000122372909,4,4,,
312842,07-JAN-12,06-JAN-12,Med Aymen,,fr,76.69.190.135,richardhains@bell.net,14515154,000000122387721,5,5,,5
312843,07-JAN-12,06-JAN-12,Amanda,,en,174.88.189.117,mike.persaud@sympatico.ca,14513268,000000122381043,4,4,,4
312844,07-JAN-12,05-JAN-12,Imran,,en,65.92.12.171,apondrey@sympatico.ca,14489768,000000122347614,5,5,,4
312845,07-JAN-12,06-JAN-12,Grace,,en,184.148.184.134,cvanb@sympatico.ca,14506714,000000122376934,4,4,Nothing,4
312846,07-JAN-12,06-JAN-12,Gopi,,en,76.69.112.113,gsd@sympatico.ca,14508960,000000122368672,3,,Talking to someome in my country so I could undersstand. and not have to wait so long for an answer to my call.  by pressing this no: and then that no: until god knows what I was in hongkong or somewhere else on this earth.,2
312847,07-JAN-12,02-JAN-12,Ashley,,en,74.14.38.114,asmye@sympatico.ca,14444300,000000122263154,5,5,,4
312848,07-JAN-12,06-JAN-12,Rolando,,en,70.50.219.86,tony.hoe@sympatico.ca,14517262,000000122388577,2,1,"Even rep told me tech was dispatched to my place, I waited all evening and no show. This is the 3rd time of no show for the same ticket opened a week ago. I wasted 3 afternoons & evenings this week to wait for tech to come to my house to fix internet line problem. No show and not even a phone call to inform me or apologize or initiate a rescheduling. I have to call and inquire and wait and go through the whole screening process.... wasted a lot of time and problem still not resolved after 1 week, 3 no show appointments. Very unsatisfied! I'm a Bell customer for over 20 years!",1
312849,07-JAN-12,05-JAN-12,Ronald,,en,65.95.155.36,phillip.mckeating@sympatico.ca,14500008,000000122349710,5,5,,3
312850,07-JAN-12,28-DEC-11,Bochra,,fr,174.93.251.155,robert.royer@sympatico.ca,14399572,000000122176725,5,2,,5
312851,07-JAN-12,06-JAN-12,Lahouari,,fr,174.91.234.15,carmenbucci@bell.net,14505938,000000122386953,4,3,,4
312852,07-JAN-12,06-JAN-12,Fourat,,fr,174.95.236.155,gagane@sympatico.ca,14508476,000000122379737,5,4,"rien, c'était parfait.",5
312853,07-JAN-12,06-JAN-12,Nelson,,en,70.53.29.58,doug.spicer@sympatico.ca,14492674,000000122365566,4,4,the wait time to get help. if my busniess was that important you have more support staff,3
312854,07-JAN-12,06-JAN-12,Budala,,en,174.94.64.179,GDentinger@bell.net,14503994,000000122366974,4,,,5
312855,07-JAN-12,06-JAN-12,Oscar,,en,76.71.52.44,annick07@sympatico.ca,14504824,000000122390425,4,2,,5
312856,07-JAN-12,05-JAN-12,Grace,,en,74.14.111.27,klajmans@sympatico.ca,14496610,000000122362462,3,3,,4
312857,07-JAN-12,05-JAN-12,Nabil,,fr,184.145.217.118,rejlafleur@sympatico.ca,14500536,000000122361941,5,2,"Ce n'est pas vraiment de votre faute, le diagnostique n'était pas le bon, et le lendemain, j'ai eu le même problème. Suite à cela le 6 janvier j'ai fait un autre appel et cette fois le problème est résolu jusqu'a ce que je recoive le nouveau modem. Je fonctionne par passerelle maintenant",5
312858,07-JAN-12,06-JAN-12,Jessica,,en,69.156.81.233,jspinella@bell.net,14510764,000000122388062,5,4,"getting your invoicing right, to begin with.",5
312859,07-JAN-12,06-JAN-12,Syed,,en,174.95.171.163,pburrows@bell.net,14514304,000000122384297,5,5,I'm not a technical person but the problem was resolved. It probably took longer than it should because I had difficulty understanding what I was to do. Your technicion was very patient and got to the root of the problem eventually,5
312860,07-JAN-12,06-JAN-12,Cristian,,en,67.68.42.166,dhcollins@sympatico.ca,14507294,000000122373885,1,1,Understanding the Tech guy was impossible. He was also not experienced in that area.,3
312861,07-JAN-12,06-JAN-12,Med Ramzi,,fr,174.93.223.154,hugra@sympatico.ca,14509420,000000122367387,5,5,C'Était #1,5
312862,07-JAN-12,06-JAN-12,Karthika,,en,76.71.59.40,michael.mckillop@sympatico.ca,14513148,000000122381902,5,5,,5
312863,07-JAN-12,06-JAN-12,Tony,,en,76.64.98.90,asenroy@sympatico.ca,14504962,000000122385070,5,4,,5
312864,07-JAN-12,05-JAN-12,Saifuddin,,en,70.55.96.46,ak_pjwood@sympatico.ca,14489304,000000122354763,5,5,"Service was good. Cannot recommend any improvements. However, I would never base a recommendation to use Bell (Question #4) in isolation. Thus, my ""not sure"" response. ",
312865,07-JAN-12,06-JAN-12,Luis,,en,174.95.208.67,lbsales@sympatico.ca,14511650,000000122390448,4,3,,4
312866,08-JAN-12,07-JAN-12,Kumar,,en,65.93.148.93,hrsnell@sympatico.ca,14521998,000000122405233,4,4,"please, please, please someone who can speak plainly.  It is so difficult when a person has an accent and speaks softly, the accent especially I find it very hard to do what he is asking.",3
311333,04-JAN-12,03-JAN-12,Suzon,,en,65.93.55.224,rolf7@sympatico.ca,14469978,000000122286669,1,1,"re: problem of being disconnected from Internet. Dec 29 2011
This problem has still not been resolved.
Since then, I continually have to reboot my modem to reconnect. The modem is always  
UP.
Since dec29/11 downloading has become extremely slow. Web pages that ""cannot be dislayed"" or ""address is not valid""
until I type in the web address for a third time. 7 mins to downdoad a 32 sec video on you tube. At times, even my sympatico home page stalls at ""3 items remaining for up to a minute. It's slower than dial-up.
I do not believe it is aquestion of cleaning. My pc was professionally cleaned and silicone pasted within the last 3 months and underwent a 48 hr stress test without a problem.
The problem of disconnection only started on dec29/11 and continues to be a daily occurance, many times a day.",2
311334,04-JAN-12,29-DEC-11,Baltharaj,,en,76.69.4.106,eric.valentine@sympatico.ca,14407164,000000122202965,5,5,very little,4
311335,04-JAN-12,03-JAN-12,Alex,,en,174.91.92.178,cameron056@sympatico.ca,14459498,000000122307453,4,1,,
311336,04-JAN-12,03-JAN-12,Mohamed Ahmed,,fr,70.55.117.190,chanbela@sympatico.ca,14459786,000000122285812,3,3,"Les frais sont trop dispendieux. Nous magasinons pour changer de compagnie autant pour les cellulaires, le téléphone, Internet et le satellite.
",3
311337,04-JAN-12,03-JAN-12,Jean-Gardy,,fr,204.101.237.139,shirleymaloney@sympatico.ca,14470808,000000122293588,5,5,,4
311338,04-JAN-12,03-JAN-12,Alvaro,,en,174.89.100.106,bforbes@sympatico.ca,14458852,000000122307151,3,3,the reason as to why my internet went down,4
311339,04-JAN-12,28-DEC-11,Ali,,en,174.95.209.130,wallymcbride@bell.net,14402028,000000122168579,5,4,confirmation e mail was somewhat unclear relative to which fees were being reversed.  however the $ total was correct si I guess it doesn't really matter.,4
311340,04-JAN-12,30-DEC-11,Justin,,en,69.159.54.77,marie-anne.chretien@sympatico.ca,14425858,000000122214521,5,5,Nil.  ,5
311341,04-JAN-12,02-JAN-12,Abdulkarim,,en,76.67.65.187,rob.boivin@sympatico.ca,14454248,000000122258950,5,5,perfect,5
311342,04-JAN-12,02-JAN-12,Mario,,en,174.93.53.40,rmgrant37@bell.net,14454234,000000122260514,5,4,,4
311343,04-JAN-12,01-JAN-12,Ali,,en,70.53.56.95,mlo7@sympatico.ca,14441504,000000122253238,5,5,,4
311344,04-JAN-12,03-JAN-12,Melvin,,en,174.88.9.169,thesteeds@sympatico.ca,14471776,000000122304833,5,5,,
311345,04-JAN-12,03-JAN-12,Bernard,,en,174.88.9.169,thesteeds@sympatico.ca,14471778,000000122302577,1,1,Bernard had no idea as to how to resolve my issue.  I strongly believe he was not trained with the application I was having a problem with (skydrive)  ,
311346,04-JAN-12,03-JAN-12,Sahra,,fr,76.68.200.91,robby.gin@sympatico.ca,14469832,000000122304234,4,4,,4
311347,04-JAN-12,02-JAN-12,Ibtissem,,fr,76.65.89.236,m.baczkowski@sympatico.ca,14451264,000000122268957,3,4,,4
311348,04-JAN-12,03-JAN-12,Juliio,,en,184.146.169.81,srcherry@sympatico.ca,14471134,000000122298609,4,4,Had info on moving outlook .pst files to Bell Mail,5
311349,04-JAN-12,03-JAN-12,Haythem,,fr,70.53.248.197,legitedescascades@bell.net,14465780,000000122307713,5,5,,5
311350,04-JAN-12,03-JAN-12,Pavan,,en,174.91.136.54,rkeshwar@bell.net,14469777,000000122281105,4,4,FIX IT FASTER,4
311351,04-JAN-12,03-JAN-12,Mohamed,,fr,67.68.135.105,caroline.dube@bell.net,14459610,000000122302082,5,5,,5
311352,04-JAN-12,03-JAN-12,Danielle,,en,76.64.123.79,krichardson92@sympatico.ca,14465418,000000122296445,5,5,,4
311353,04-JAN-12,03-JAN-12,Josue,,en,76.66.84.28,nicknvirg@sympatico.ca,14468284,000000122308092,4,3,Know how to hook my Ipad on to my email and internet,4
311354,04-JAN-12,30-DEC-11,Mindy,,en,76.66.84.28,nicknvirg@sympatico.ca,14427048,000000122232815,4,3,get me hooked up on my Ipad's email,4
311355,04-JAN-12,03-JAN-12,Sujay,,en,174.94.42.242,baboomhour@sympatico.ca,14458504,000000122299517,3,4,i had my neighbour who understands computers help me with my problems.i know that the future generation is going to understand all this technology. BUT! we are an ageing population. ,4
311356,04-JAN-12,01-JAN-12,Tejaswvi,,en,76.71.56.171,steve_smith_177@sympatico.ca,14442530,000000122253326,5,5,Prevented the problem in the first place - the Security program has really affected settings and the web browser which has slowed up the performance of the whole computer.,4
311357,04-JAN-12,03-JAN-12,Daniel,,en,67.68.38.175,marlene17@bell.net,14466956,000000122296528,5,5,nothing,3
311358,04-JAN-12,03-JAN-12,Bismiya,,en,184.147.32.53,maria_Eric@sympatico.ca,14466824,000000122300979,5,5,none.  She went above and beyond to help complete my request.  Never showed any frustration with my questions.,5
311359,04-JAN-12,30-DEC-11,Zishan,,en,67.71.83.79,bobrutt@bell.net,14419474,000000122224539,5,5,,4
311360,04-JAN-12,28-DEC-11,Tshering,,en,74.14.56.117,ngraham@sympatico.ca,14398038,000000122168502,5,5,All seemed to be quite satisfactory for this issue,5
311361,04-JAN-12,27-DEC-11,Abderrahmen,,fr,70.26.17.102,solangejeanty@bell.net,14385138,000000122156580,2,3,,5
311362,04-JAN-12,29-DEC-11,Melvin,,en,70.26.175.68,millyb@sympatico.ca,14412748,000000122191778,,1,"I did not get access to my account till Jan 4th.  It took 1 week for my issue to be resolved.
I was not impressed.  THIS SERVICE IS REALLY UNACCEPTABLE",1
311363,04-JAN-12,03-JAN-12,Nejib,,fr,174.89.227.104,fgx@sympatico.ca,14461902,000000122292033,5,5,"Vous pourriez faire plus attention a vos client de longue date, il est si facile de se faire courtiser par la concurrence, je me suis plaint, j'ai passer par trois départements pour finalement parler a une représentante de fidélité Bell,pour ensuite quelle revois mon forfait et applique des rabais qui ont permis d'obtenir un prix plus bas que la concurrence, mais j'étais très près de changer de camp, faite attention ,  vous déployer beaucoup d'énergie pour les nouveau clients , mais peu de temps est alloué pour les client de longue dates pour offrir des rabais pour amélioré le cout de leur forfaits, vous avez nos adresse de couriel ainsi que nos numeros de téléphone, quand ont se fait offrir un rabais pour notre forfait sans avoir a se plaindre ou crier, c'est très agréable et selont moi ca fidélise le client.  merci François Gauthier",4
311364,04-JAN-12,02-JAN-12,Atef,,fr,70.51.45.131,gravel.francine@bell.net,14448178,000000122266294,4,5,,4
311365,04-JAN-12,02-JAN-12,Amy,,en,70.31.152.221,matthewsan@sympatico.ca,14451834,000000122264234,4,4,can't think of any,3
311366,04-JAN-12,03-JAN-12,Houcine,,fr,76.64.22.80,louiscgirard@sympatico.ca,14466230,000000122293256,4,4,rien d'autre,4
311367,04-JAN-12,01-JAN-12,Dawood,,en,70.26.163.167,edwin.ralph@sympatico.ca,14439840,000000122255450,2,2,Dawood was GREAT !! but he was not given enough training in order to help..I was spammed on Dec 31 and was anxious about what to do...,2
311368,04-JAN-12,03-JAN-12,Rohit,,en,64.231.62.194,tcmccullough@sympatico.ca,14471652,000000122285805,4,1,fix the problem.  I am still receiving 2 e-mails of every message including this one from bell.,3
311369,04-JAN-12,25-DEC-11,Tejaswvi,,en,216.209.119.12,s.treadaway@sympatico.ca,14360390,000000122120873,1,1,Have a service representative thats speaks good ENGLISH and LIVES in CANADA.,1
311849,06-JAN-12,17-DEC-11,Ronald,,en,65.92.165.80,csgro@sympatico.ca,14281042,000000121959092,4,4,Lower my internet rates. It's still too expensive and getting more so.,
311850,07-JAN-12,06-JAN-12,Franssesca,,en,76.64.212.165,p_burton@sympatico.ca,14514098,000000122389492,3,3,"I had a hard time understanding the person on the phone. Yes the speak English, but its very hard to understand them. Both people I spoke to, we very hard to understand.",4
311851,07-JAN-12,06-JAN-12,Claudia,,en,70.27.190.19,betty.chuck@sympatico.ca,14505355,000000122373836,5,4,"Claudia was very patient and took the time to explain everything to me.  We did not resolve the problem, but it will need an in house technician. Claudia, in my oppinion, went above  beyond in trying to help me.",5
311852,07-JAN-12,06-JAN-12,Hassen,,fr,70.30.178.25,jacguay@sympatico.ca,14509722,000000122374647,3,1,"1. J'ai reçu un courriel m'avisant que le service Internet Fibe était maintennt disponible dans mon quartier. Après vérification, c'est faux!!! 
2. J'ai vérifié les raccordements à mon immeuble et le fil optique n'est toujours pas installé.
Je suis dèçu que votre service avise ses cllents de quelque chose qui n'est pas vrai!!",4
311853,07-JAN-12,06-JAN-12,Yassine,,fr,65.95.72.185,davidd@sympatico.ca,14507012,000000122371724,5,5,,4
311854,07-JAN-12,06-JAN-12,William,,en,69.157.15.108,martyn.chalwin@bell.net,14512774,000000122379291,5,5,It was nice to speak with William who understood and spoke English well.,4
311855,07-JAN-12,06-JAN-12,Irving,,en,174.94.75.53,robert.carobene@sympatico.ca,14515290,000000122367120,5,5,,5
311856,07-JAN-12,28-DEC-11,Rahma,,fr,69.156.86.97,laaupdc@sympatico.ca,14395418,000000122164094,5,5,"Joyeux Noël et Bonne Année à toute l'Équipe,
Madame Rahma à très bien résolu mon problème. 
J'avais essayé avant elle avec deux autres personnes Sympatico une avec clavardage et l'autre par téléphone mais elles se sont retranchées que ce n'était pas pris en charge.
Je regrette que ces personnes préfèrent engager une conversation qui dure plus longtemps qu'il ne fallait pour me donner le renseignement. Et Madame Rahma   l'avait sûrement compris et elle l'a fait. Ça c'est du Professionnalisme !",5
311857,07-JAN-12,06-JAN-12,Dheeraj,,en,70.51.221.103,saizle@bell.net,14515700,000000122379148,5,5,,5
311858,07-JAN-12,05-JAN-12,Caroline,,en,206.172.234.135,moxnix@sympatico.ca,14498992,000000122342645,4,1,Provide a more in depth fixes for my email problems.,4
311859,07-JAN-12,06-JAN-12,Hamdi,,fr,70.55.119.36,daniel.morneau@sympatico.ca,14506864,000000122381231,4,2,Mon vieux ordinateur ne semble pas compatible avec la réception sans fil que j'utilise présentement. Je devrai faire une modification à mon pc. ,5
311860,07-JAN-12,06-JAN-12,Habib,,fr,67.70.84.115,ericlongpre17@bell.net,14507966,000000122372534,3,2,Je n'ai absolument rien contre le conseiller.  Il m'a écouté et a été poli.  C'est juste que le problème était hors de son contrôle. Il faudrait empêcher que les problèmes de vos serveurs ne prennent pas 2 jours à être réglés. ,3
311861,07-JAN-12,06-JAN-12,Gopi Rathinam,,en,76.68.53.165,richard.kasperski@sympatico.ca,14515136,000000122368491,3,4,"Rather than my waiting 20 minutes on the phone to learn that the problem was not mine, a voice message when I fist called could have saved me considerable waiting time.",4
311862,07-JAN-12,06-JAN-12,Chenrup,,en,70.51.222.146,janet.bankay@sympatico.ca,14509850,000000122368949,2,1,,2
311863,07-JAN-12,06-JAN-12,Jose,,en,70.51.222.146,janet.bankay@sympatico.ca,14509852,000000122379856,4,4,,2
311864,07-JAN-12,05-JAN-12,Lorraine,,en,209.226.175.32,harry.kruk@sympatico.ca,14494406,000000122340746,3,4,,4
311865,07-JAN-12,06-JAN-12,David,,en,76.68.55.207,sheilawhite@bell.net,14516106,000000122367393,5,5,,5
311866,07-JAN-12,06-JAN-12,Ronda,,en,74.14.151.97,helenecarty@sympatico.ca,14509232,000000122376182,1,1,handle the problem,1
311867,07-JAN-12,06-JAN-12,Hector,,en,70.24.5.15,labs4u@sympatico.ca,14511504,000000122376330,5,5,,5
311868,07-JAN-12,06-JAN-12,Jordan,,en,70.48.231.127,vf_5@sympatico.ca,14517564,000000122389940,3,1,,5
311869,07-JAN-12,06-JAN-12,Marwen,,fr,184.145.219.219,lthibault7@sympatico.ca,14512120,000000122380039,4,4,,5
311870,07-JAN-12,06-JAN-12,Lamya,,en,70.26.160.210,helen.anderson@sympatico.ca,14509204,000000122369222,1,1,"I was following up on a call that I had made Jan 31, where I was on the phone with one of your agents for 90 minutes, only to find out that there was NO RECORD of this call.  Lamya was unable to answer my questions.  Gave me the wrong number to speak to customer retention, and did not understand enough English (colloquials) to be able to answer the simplest of questions. In question 4 YOU ASK how likely am I to recommend Bell.  Not at all.  But, it will not stop me from telling everyone how bad the service I received was.

Colloquial: A colloquialism is a word or phrase that is common in everyday, unconstrained conversation rather than in formal speech. There are not taught in english classes and difficult to understand if english is not your first language.  A problem that happens when call centre are not in Canada.",1
311871,07-JAN-12,03-JAN-12,Ashley,,en,76.75.181.167,susan080@sympatico.ca,14471414,000000122305784,4,4,"Although very personable and friendly, the call took over an hour to complete changes to 2 internet service accounts. ",4
311872,07-JAN-12,06-JAN-12,David,,en,69.158.82.82,tonybear@sympatico.ca,14517270,000000122371484,2,3,The customer service person was ok. The problem is that bell does not handle is systems well.  First of all I keyed my telephone number in.  Not sure why  at that moment the system should have recognized the dsl was out in 905. Had to wait 30 minutes to find out. Csr asked for my phone number again. He did not seem to have data on outages. I had to keep telling him it's the dsl and the phone was working. As a bell shareholder this worries me about the systems and procedures to handle customer. I have no faith this email will be noticed. Check out Cogeco cable they have dramatically improved their services with Canadians employed in Burlington on. If bell would improve the tools they have to more effectively and efficiently satisfy customer needs they could bring this work back to Canada. ,2
311873,07-JAN-12,05-JAN-12,Kristen,,en,65.94.201.134,thehib@sympatico.ca,14502698,000000122345383,1,1,Have someone I could understand,2
311874,07-JAN-12,06-JAN-12,Gloria,,en,65.94.215.159,d.dobrin@bell.net,14506760,000000122379456,5,5,nothing,4
311875,07-JAN-12,06-JAN-12,Ahmed,,en,65.95.80.3,varshnei@bell.net,14517516,000000122368722,3,4,Provide more information on why the internet was down,4
311876,07-JAN-12,06-JAN-12,Makram,,fr,70.55.206.55,mdubois77@sympatico.ca,14512984,000000122385673,5,5,,5
311877,07-JAN-12,06-JAN-12,Salvador,,en,184.148.112.116,marksall@bell.net,14512698,000000122386361,5,4,Everything was fine,5
311878,07-JAN-12,06-JAN-12,Keerthi,,en,74.15.23.233,billcath@sympatico.ca,14505402,000000122377823,5,5,"Not have me (customers in general, as it happens every time), waiting to speak with a tech support person for lengthy periods of time!!!",4
312356,06-JAN-12,05-JAN-12,Revathi,,en,76.67.206.7,k.lobensommer@bell.net,14496236,000000122344396,5,5,nothing,5
312357,06-JAN-12,05-JAN-12,Lukasz,,en,174.92.104.174,beerkab@sympatico.ca,14490226,000000122358933,4,5,,4
312358,06-JAN-12,05-JAN-12,Khan,,en,70.53.142.165,joan_perron_4@sympatico.ca,14495730,000000122352551,5,5,,5
312359,06-JAN-12,05-JAN-12,Yahia Isameddine,,fr,70.51.196.191,rpelle@sympatico.ca,14501034,000000122358905,5,5,"empêcher que mes courriels s'accumulent dans Bell courrier, Car moi je reçois  mon courrier dans Windows mail.",5
312360,06-JAN-12,05-JAN-12,Ben Mahmoud,,fr,65.92.249.150,fregnier@sympatico.ca,14493548,000000122364815,5,5,Rien ,5
312361,06-JAN-12,03-JAN-12,Wafa,,en,64.228.82.221,esther-gerald@bell.net,14461752,000000122283493,1,1,since 30 december Iasked to reset ma internet service and i'am still waiting for...,1
312362,06-JAN-12,05-JAN-12,Gilberto Jose,,en,50.101.220.24,madebb2001@bell.net,14497684,000000122364287,5,5,nothing totally satisfied,5
312363,06-JAN-12,04-JAN-12,Xenia,,en,184.151.63.228,rick.barber@sympatico.ca,14485522,000000122333156,5,5,"Nothing, your representative was very helpful and patient while we resolved the issue. ",5
312364,06-JAN-12,05-JAN-12,Heni,,fr,184.144.189.65,jo.collin@sympatico.ca,14495720,000000122345705,5,5,"Envoyer un courriel lorsque le maximum de gigs qu'on peut utilisé, est atteint (dans mon cas, j'aurais aimé savoir que j'avais dépassé les 5gigs permis par mon service essentiel plus)
Votre conseiller Hény a très bien répondu à toutes mes questions",5
312365,06-JAN-12,05-JAN-12,Harathi,,en,184.146.175.133,jayef.hause@sympatico.ca,14495176,000000122363964,4,4,Nothing,4
312366,06-JAN-12,05-JAN-12,Aymen,,fr,70.52.9.137,manon.germai@sympatico.ca,14497786,000000122355077,5,5,absolument rien... Le monsieur était très compétent et très gentil.,4
312367,06-JAN-12,05-JAN-12,Sabrine,,fr,70.29.218.79,darigasto@sympatico.ca,14491988,000000122348533,4,4,,4
312368,06-JAN-12,05-JAN-12,Kranthi,,fr,67.68.216.188,mercier.paul@sympatico.ca,14498418,000000122362911,4,4,,4
312369,06-JAN-12,04-JAN-12,Monica,,en,70.26.93.52,swan2@sympatico.ca,14487110,000000122330102,1,1,"Unfortunately I spent a great deal of time on the phone to rectify the problem to get this service going only to be told the next day that everything that was done would have to be undone in order for me to keep my e mail address. I was also informed on the Friday that a technician would need to come out ( in your e mail ) and I was never told that either.  It's important to tell people what is expected time wise. If I hadn't checked your e mail, I  ",3
312370,06-JAN-12,05-JAN-12,Adalberto,,fr,67.68.216.188,mercier.paul@sympatico.ca,14498420,000000122362068,2,2,more experienced technical support,3
312371,06-JAN-12,05-JAN-12,Luis,,en,70.49.148.71,robert.burling@sympatico.ca,14500812,000000122344233,5,5,,5
312372,06-JAN-12,05-JAN-12,Manuel,,en,76.64.150.182,sandiallan@sympatico.ca,14501326,000000122344042,4,4,,4
312373,06-JAN-12,05-JAN-12,Kanni,,en,76.64.150.182,sandiallan@sympatico.ca,14501328,000000122354328,4,4,It's very frustrating to talk to someone who's accent is so strong that they cannot be understood.,4
312374,06-JAN-12,04-JAN-12,Preethi,,en,64.229.229.159,tishas@bell.net,14487592,000000122333333,4,5,since last year I told bell that some one is using my computer to check their email and they did nothing. and my internet was slowing down. also simon phillips is using my email to check  his email I would like bell to look into it because he  is also using my page to check his email  thanks also could you block his name also from using my email,5
312375,06-JAN-12,05-JAN-12,Med Aymen,,fr,184.145.181.19,michelturgeon@bell.net,14498618,000000122365057,5,5,,4
312376,06-JAN-12,29-DEC-11,Sonia,,fr,209.226.175.32,cntremblay@sympatico.ca,14405576,000000122196643,5,5,,5
312377,06-JAN-12,29-DEC-11,Nizar,,fr,69.159.120.171,robert.quesnel3@sympatico.ca,14414964,000000122200588,5,5,,5
312378,07-JAN-12,02-JAN-12,Edwitch,,en,184.146.133.220,adilmiqbal@sympatico.ca,14443566,000000122276319,5,5,all good,5
312379,07-JAN-12,06-JAN-12,Ravi,,en,74.15.108.158,mshabs@sympatico.ca,14513604,000000122375721,5,5,,5
312380,07-JAN-12,06-JAN-12,Jessica,,en,67.68.72.212,marjo272@bell.net,14512664,000000122381528,5,4,nothing.  It was very satisfactory.,4
312381,07-JAN-12,06-JAN-12,Med Amine,,fr,65.92.216.28,yvon.dube@sympatico.ca,14518108,000000122390051,3,1,regler le probleme,3
312382,07-JAN-12,06-JAN-12,Ashwini,,en,174.91.3.127,kantorp@sympatico.ca,14510964,000000122376729,5,4,The phone battery had to be recharged before I was able to get connection to a technician.  Took over 45 minutes.  But at the end the technical problem I had was resolved.  Thanks.  PK,5
312383,07-JAN-12,06-JAN-12,Latisha,,en,184.144.132.157,leroux1995@sympatico.ca,14511758,000000122376268,5,5,"All went well, I was impressed.",5
312384,07-JAN-12,06-JAN-12,Ravi,,en,76.68.54.202,ijjp@sympatico.ca,14509538,000000122376610,5,5,,5
312385,07-JAN-12,06-JAN-12,Arthur,,en,70.54.9.113,r.oneil@sympatico.ca,14514736,000000122376086,4,3,,5
312386,07-JAN-12,06-JAN-12,Mokhles,,fr,96.22.116.218,s.pichette@sympatico.ca,14515650,000000122372139,5,5,,4
312387,07-JAN-12,06-JAN-12,Shawn,,fr,64.229.100.122,r.cardin@sympatico.ca,14514714,000000122374019,,1,Depuis que je suis abonné au service de la fibre je ne suis pas capable de faire fonctionner le lecteur de cd et dvd correctement.Il y a que le lecteur de dvd qui fonctionne correctement et je dois utiliser 3  manette de contrôle pour faire fonctionner le dvd et pour les cassettes il n'y a rien à faire le lecteur ne fonctionne pas et on me recommende de le faire réparer dans un service de réparation.Il est neuf.,2
312388,06-JAN-12,05-JAN-12,Mohan,,en,174.91.222.85,jdinsmore@sympatico.ca,14495258,000000122340294,5,5,"I found the technician did not communicate enough and more than once left me sitting for many minutes at a time in silence until I asked if he was still there. He would say, for example, ""Unplug the modem"" and then I would hear nothing until I finally spoke to him. It would have been helpful for him to say something like, ""Just wait for a few minutes while I run a couple of tests. I'll be right back.""",4
312389,06-JAN-12,05-JAN-12,Balaji,,en,70.31.49.27,barbara.kofman@sympatico.ca,14490114,000000122356811,2,1,1st inquiry was resolved 2nd re problems with internet connection was not. all morning the internet has been on and off - do something about this problems,1
312390,06-JAN-12,05-JAN-12,David,,en,184.151.127.170,rogernickerson@sympatico.ca,14500910,000000122362878,3,1,Reduce my time on the phone before I actually talk to a live person-40 minutes is an insult!,1
312391,06-JAN-12,05-JAN-12,Jamila,,en,216.191.245.130,claire.kari@bell.net,14491510,000000122338316,3,1,"Send a technician. We still do not have the Internet working, but I am paying these days as if we had Internet connection.",3
312867,08-JAN-12,07-JAN-12,Kaouther,,fr,184.144.205.85,judyzi@sympatico.ca,14522908,000000122407573,5,5,"Rien de plus, la technicienne Kaouther Doukadida a été efficace, patiente et très gentille. Gardez la dans votre équipe.
Noël Brodeur",5
312868,08-JAN-12,07-JAN-12,Christopher,,en,70.49.231.74,jbmcdiarmid@bell.net,14522326,000000122399444,5,5,Everything was just fine.,5
312869,08-JAN-12,07-JAN-12,Mauricio,,en,65.95.215.40,dhynd6@sympatico.ca,14520604,000000122408806,5,4,,5
312870,08-JAN-12,07-JAN-12,Jeannette,,en,174.94.27.145,haiseldenr@sympatico.ca,14521790,000000122408601,5,5,"Nothing. Very smooth, very professional",5
312871,08-JAN-12,07-JAN-12,Patricia,,en,70.30.48.233,cheryl.armstrong@sympatico.ca,14519908,000000122404645,5,5,can't think of anything,5
312872,08-JAN-12,07-JAN-12,Med Anouar,,fr,70.51.8.243,cotedjg@bell.net,14520130,000000122394571,5,5,,5
312873,08-JAN-12,07-JAN-12,Matthew,,en,74.15.254.102,jpickering4@sympatico.ca,14522836,000000122403586,1,1,Have a taped message on the line advising that the portable internet service was down so that I did not waste 80 minutes on the phone waiting to find this out.,2
312874,08-JAN-12,07-JAN-12,Meriam,,fr,184.144.155.244,caranvilla@bell.net,14519684,000000122397299,2,3,Plus de rapidité,2
312875,08-JAN-12,06-JAN-12,Welid,,fr,70.30.178.85,rejeanne.turgeon@sympatico.ca,14515026,000000122381027,5,5,"Lors de mon 1er appel le 15 nov, on ne m'a pas avisée des modifications forfaitaires concernant le modem donc on ne m'a pas avisé des frais inhérents bien que je les aurais acceptés. De plus on m'a facturé des frais d'expédition de modem injustifiés qu'on m'a crédités par la suite. 
En changeant mon service internet, j'ai demandé si j'allais quand même gardé mon forfait qui me donnait $5 de crédit sur mon internet comme sur mon cellulaire. On m'a assuré que oui. Je n'ai plus mon crédit de $5 sur mon internet bien que je l'aie conservé sur le cell. Sur votre publicité d'internet vous mentionnez toujours les frais mensuels pour 12 mois, est-ce à dire que mes frais vont changer dans 12 mois???? De plus l'appel du 15 nov a duré pas moins d'une heure probablement du à des problèmes d'émission de commande.
Vos représentants ont toujours été courtois et patients et je comprends, pour avoir travailler chez Bell au centre d'appel PME et résidence, qu'ils ont beaucoup d'informations à maîtriser, mais un autre client que moi pourrait vous faire un sondage beaucoup plus sévère.",4
312876,08-JAN-12,07-JAN-12,Victor Gabriel,,en,70.26.187.155,dawn.bill@sympatico.ca,14520406,000000122395883,5,5,nothing,5
312877,08-JAN-12,07-JAN-12,Venkatesh,,en,174.95.26.74,clistgarten@sympatico.ca,14520058,000000122401796,3,4,,5
312878,08-JAN-12,07-JAN-12,Kali,,en,67.68.50.38,margaret.wojcik@sympatico.ca,14524050,000000122396238,5,5,,5
312879,08-JAN-12,07-JAN-12,Paolo,,en,70.26.16.152,peterdio@bell.net,14525336,000000122393912,5,5,"everything was fine, on hold less than 1 minute",5
312880,08-JAN-12,07-JAN-12,Emmanuel,,en,184.147.34.40,jamesgriffith_2@sympatico.ca,14522262,000000122393024,5,5,,4
312881,08-JAN-12,03-JAN-12,Manuel,,en,64.231.2.34,gulmen@sympatico.ca,14462770,000000122295069,4,4,The download speed supposed to be between 4 and 6.Ours is stuck at 3.47.Been told  that is the best we are gonna get.,5
312882,08-JAN-12,07-JAN-12,Abir,,fr,184.148.217.32,sylvie.fullum1@sympatico.ca,14526874,000000122401123,5,4,,5
312883,08-JAN-12,07-JAN-12,Mindy,,en,69.158.133.69,hpwood@bell.net,14521990,000000122408361,5,5,,5
312884,08-JAN-12,03-JAN-12,Cristobal,,en,174.92.60.208,ljwillow@sympatico.ca,14466106,000000122289147,4,5,,5
312885,08-JAN-12,05-JAN-12,Elyes,,fr,70.48.226.92,lacassey@sympatico.ca,14496808,000000122365122,5,4,"J'ai eu à rappeler à plusieurs reprises dans les derniers mois pour le même problème de vitesse de ma connection internet qui est très VARIABLE.On semble apporter momentanément des correctifs,mais le problème revient. Je souhaiterais que le service actuel, suite à votre dernière intervention, demeure constant, à défaut d'avoir le service ""fibe"" qui n'est pas disponible.",4
312886,08-JAN-12,07-JAN-12,Gautham,,en,67.70.70.232,vincent.seguin037@sympatico.ca,14527374,000000122397961,5,5,Nothing.  Gautham was extremely helpful and took the time to solve my problem.  I called about the same problem a couple of weeks ago and the person did not resolve the problem.  Thanks Gautham !!!!,5
312887,08-JAN-12,07-JAN-12,Melvin,,en,184.146.116.8,d.teskey@sympatico.ca,14520232,000000122405169,4,5,,5
312888,08-JAN-12,07-JAN-12,Ashwini,,en,174.91.120.110,f.moores@sympatico.ca,14521112,000000122395915,5,5,Quicker access to talk to representative,5
312889,06-JAN-12,04-JAN-12,Jihene,,fr,67.68.151.223,alga@bell.net,14473760,000000122313631,3,2,"J'utilise le logiciel Incredimail comme boîte de courriel et le système de Bell m'empêche de recevoir et/ou d'envoyer des courriels.  Je l'ai réparé, télécharger à nouveau mais ne parviens toujours pas à recevoir ni envoyer de courriels et les 2 techniciens à qui j'ai parlé ont refusé de m'aider en ce sens parce que ce n'est pas un logiciel Windows.  Je ne crois pas que vous devez obliger les lcients à utiliser des logiciels qui vous plaisent à vous ou sur lesquels vous êtes formés.  Votre responsabilité comme fournisseur de services Internet consiste à me dépanner, quelque soit le logiciel que je choisis d'utiliser.  Je ne suis donc pas satisfaite des services que j'ai reçu.
",3
312890,06-JAN-12,05-JAN-12,Wajdi,,fr,174.94.108.12,bongaro@sympatico.ca,14490554,000000122365242,5,5,Mes besoins ont ete combles,5
312891,06-JAN-12,04-JAN-12,Heather,,en,174.91.74.20,tj.brynkus@sympatico.ca,14487602,000000122330129,5,5,Answer the phone quicker?,5
312892,06-JAN-12,26-DEC-11,Aymen,,fr,65.92.81.119,couture.su@bell.net,14363552,000000122131774,,,"Je ne me rappelle pas du tout d'avoir fait ces appels,
donc il est difficile de vous donner une réponse.
J'avais de la visite à la maison le lendemain de Noël.",4
312893,06-JAN-12,05-JAN-12,Claudia,,en,70.55.1.29,dt15@sympatico.ca,14492764,000000122350996,5,5,,5
312894,06-JAN-12,05-JAN-12,Jessica,,en,65.92.47.208,candiharason@sympatico.ca,14490946,000000122349579,5,5,If all goes according to what Jessica arranged I will be completely satisfied. So there is at this point  nothing that could have been done better.,5
312895,06-JAN-12,02-JAN-12,Chamseddine,,fr,70.52.50.229,jyq@sympatico.ca,14450022,000000122280343,5,5,Non. Le conseiller a été absolument parfait.,5
311370,05-JAN-12,04-JAN-12,Jhon,,en,65.92.154.70,allan.stevens@sympatico.ca,14473820,000000122322087,5,4,,3
311371,05-JAN-12,04-JAN-12,Rain,,en,70.55.50.219,r.krech@sympatico.ca,14485020,000000122326293,2,1,I was on hold for 35 minutes and then was cut off. The rep never called my back. This is not the first time this has happened with your overseas call centres. Terrible.,
311372,05-JAN-12,04-JAN-12,Zee,,en,65.95.133.75,ed.ski@sympatico.ca,14477238,000000122315297,5,5,"Nothng, I thought respnse and assistance was excellent.",5
311373,05-JAN-12,03-JAN-12,Mike,,en,206.47.249.247,stephanie.peck@sympatico.ca,14471228,000000122283858,4,4,,5
311374,05-JAN-12,04-JAN-12,Haythem,,fr,70.51.202.114,yvonbissonnette@bell.net,14488582,000000122318085,5,4,rien,5
311375,05-JAN-12,04-JAN-12,Zaccheus,,en,184.145.122.147,bergsnest@sympatico.ca,14474684,000000122335927,5,5,"A very pleasant conversation, resulting in getting exactly what I wanted. No hassle! BB",3
311376,05-JAN-12,04-JAN-12,Ousmane,,fr,74.14.211.138,r.marcoux@bell.net,14485024,000000122319385,4,3,"Je suis client chez vous avec la téléphonie,la télévision et internet. Vous devriez nous offrir des offres fidélités.j ai due argumenter pour avoir les rabais auquels j ai droit.",3
311377,05-JAN-12,04-JAN-12,Jose,,en,65.92.94.30,tmneal@sympatico.ca,14487650,000000122327132,5,5,,5
311378,05-JAN-12,04-JAN-12,Danielle,,en,184.144.9.242,tokey.ryan@sympatico.ca,14487677,000000122314677,5,5,,5
311379,05-JAN-12,04-JAN-12,Mahender,,en,70.27.112.150,strange.brew@sympatico.ca,14486998,000000122313307,5,5,"not a thing, very professional and courteous.",5
311380,05-JAN-12,04-JAN-12,Bernard,,en,184.147.228.28,terry.sheils@sympatico.ca,14487378,000000122330078,5,5,"NOT MUCH!

I HAVE BEEN A SYMPATICO CLIENT FOR MANY YEARS AND OVER THAT TIME ANY PROBLEMS, IF ANY, HAVE ALWAYS BEEN RESOLVED WITH A MOST HELPFUL AND KNOWLEDGEABLE TECHNICIAN.",5
311381,05-JAN-12,04-JAN-12,Priyanka,,en,184.145.87.163,idurda@sympatico.ca,14479252,000000122310182,5,5,,5
311382,05-JAN-12,04-JAN-12,Zishan,,en,174.91.44.38,ecr310@bell.net,14477230,000000122322352,5,5,,5
311383,05-JAN-12,03-JAN-12,Nedra,,fr,67.68.165.222,claude6@bell.net,14460078,000000122301017,4,4,,5
311384,05-JAN-12,03-JAN-12,Hector,,en,174.91.33.47,jnesbitt1@bell.net,14464324,000000122295888,5,5,,5
311385,05-JAN-12,04-JAN-12,Houssemeddine,,fr,174.91.253.224,louisesteve@sympatico.ca,14481904,000000122310612,5,5,Rien,5
311386,05-JAN-12,04-JAN-12,Aqeel,,en,72.1.195.8,rosaline_tang@bell.net,14485860,000000122332721,5,5,None,5
311387,05-JAN-12,03-JAN-12,Paula,,en,174.112.102.144,stumak@sympatico.ca,14471332,000000122293814,5,3,"Why does Bell charge my account this month and will (according to the customer care representative)credit it back next month?

This is creating more work for both parties.",4
311388,05-JAN-12,03-JAN-12,Temsu,,en,174.95.98.14,markargent@sympatico.ca,14466946,000000122303464,3,4,"GET SOME-BODY TO NO ALL ABOUT MY OPIONS, AND DEPARTMENTS , PHONE, INTER-NET AND TV. INSTEAD OF ME GOING, TO 5 OPERATORS.  AND PRICES TOO  ",4
311389,05-JAN-12,04-JAN-12,Michael,,en,67.70.107.51,lweber50@sympatico.ca,14482036,000000122323744,5,5,,4
311390,05-JAN-12,22-DEC-11,Sonia,,fr,174.93.233.18,mlussier69@bell.net,14333200,000000122064912,5,5,rien a améliorer,5
311391,05-JAN-12,01-JAN-12,Sowjanya,,en,174.91.4.98,pat_mc@sympatico.ca,14441790,000000122254883,5,5,,5
311392,05-JAN-12,30-DEC-11,Luis,,en,129.100.234.200,sahzak@bell.net,14428716,000000122227774,4,3,,5
311393,05-JAN-12,03-JAN-12,Kevin,,en,70.54.88.194,rfgordon8@sympatico.ca,14469564,000000122293543,3,3,,4
311394,05-JAN-12,04-JAN-12,Kay,,en,64.229.136.43,ronglover2@sympatico.ca,14485846,000000122320565,4,3,After two previous phone calls concerning the high cost of my Internet charges (one call on Friday Dec.30th) I was disconnected and couldn't be bothered being put on hold again. My first call and decision reached seemed to get lost in the transition. Hopefully this time we can move ahead.,4
311395,05-JAN-12,04-JAN-12,Taha,,fr,70.55.84.127,rkoziarski@sympatico.ca,14485598,000000122336399,5,4,"Dieu merci qu'il vous est possible de prendre en charge notre ordi à distance, car il s'agissait d'un problème complexe et votre technicien s'est donné un défi à le resoudre, bravo.",5
311396,05-JAN-12,04-JAN-12,Sabha,,en,76.69.139.127,rlash@sympatico.ca,14485604,000000122332041,5,5,,5
311397,05-JAN-12,03-JAN-12,Silvia,,en,204.237.51.132,avanturnhout@sympatico.ca,14458396,000000122307587,3,1,I was Very upset when I was told I would be able to get high speed internet at my new address and then at the last minute was told I could not. So I was forced to cancel because I do not want to deal with dial up and taking up a phone line. Bell could not even let me off with the last 30 days for free. I did not want to cancel I had to. VERY UPSET!!! I have a phone line and bell TV and now I have to look elsewhere for internet service. I should of got the 30 day cancellation for free because of the inconvience BELL caused me.,1
311398,05-JAN-12,04-JAN-12,Adel,,fr,174.92.160.3,dorego@sympatico.ca,14476954,000000122328642,5,5,Rien.,5
311399,05-JAN-12,04-JAN-12,Jose,,en,75.151.65.37,claytonsew@sympatico.ca,14475860,000000122316582,5,5,I don't think it was Bell's problem but I could not navigate through as my computer was so slow and I could not get in to different programs.  I did not want to keep the man any longer so I came back on at a later time and got through as he told me.,5
311400,05-JAN-12,04-JAN-12,Khan,,en,74.15.101.235,davepage@sympatico.ca,14476404,000000122324112,5,5,nothing,4
311401,05-JAN-12,02-JAN-12,Jose,,en,74.12.61.191,kenix@sympatico.ca,14450262,000000122263973,5,5,Nothing - any miss-steps were entirely due to my own ineptitude.,5
311402,05-JAN-12,04-JAN-12,William,,en,70.26.78.242,bruno.nosella@sympatico.ca,14475100,000000122329652,4,3,,5
311403,05-JAN-12,04-JAN-12,Atef,,fr,76.64.87.140,jlarose7@sympatico.ca,14480112,000000122332099,4,5,,4
311404,05-JAN-12,04-JAN-12,Sami,,fr,76.67.189.87,g.philippe@sympatico.ca,14478032,000000122319331,4,4,"Régler le problème la première fois:
un mois passé modem à 10 hier canal à 11",4
311405,05-JAN-12,04-JAN-12,Sukanya Mukherjee,,en,207.35.22.138,mikeheath@sympatico.ca,14483284,000000122334782,2,1,"Let me know that upgrading my service would cause my existing service to not work for 3 days, and the new service which was supposed to be working by midnight last night is still not working, so I have had no internet for over 3 days, which in my house is a tragedy!",2
311406,05-JAN-12,04-JAN-12,Diedra,,en,174.92.96.97,marieluisepickert@sympatico.ca,14482510,000000122315838,5,5,,5
311407,05-JAN-12,04-JAN-12,Kat,,en,174.91.100.145,suemike0034@sympatico.ca,14487032,000000122321358,4,3,,4
311408,05-JAN-12,04-JAN-12,Samantha,,en,65.92.44.80,rockcity@sympatico.ca,14485766,000000122330986,5,5,,4
311409,05-JAN-12,04-JAN-12,Chirine,,fr,70.30.223.194,lucille.st-martin@sympatico.ca,14481998,000000122315867,4,5,nous aviser quand notre arrangement est terminer je n etais pas au courant qu il se terminais a la fin de l annee,5
311410,05-JAN-12,04-JAN-12,Himanshu,,en,184.147.238.41,greg.hornberger@sympatico.ca,14478628,000000122318474,5,5,Nothing,5
311879,07-JAN-12,06-JAN-12,John,,en,74.15.109.213,georgegunn@sympatico.ca,14508624,000000122368696,2,4,"As the server was down you were overloaded with calls and I was on the phone for 40 minutes. You should have a notification choice, i.e,, press 6 for service notifications in your area.",2
311880,07-JAN-12,06-JAN-12,Diego,,en,65.95.82.64,rlyddiatt008@sympatico.ca,14515260,000000122371710,5,5,Nothing  you tech are doing a GREAT Job,5
311881,07-JAN-12,06-JAN-12,Gerardo,,en,76.71.94.132,djaggs6@sympatico.ca,14507350,000000122390288,5,5,,5
311882,07-JAN-12,06-JAN-12,Vincent,,en,70.51.223.249,pinksunsets@sympatico.ca,14514512,000000122369223,2,3,He said the Tech's were working on the lines and said it might be working in a couple of hours. Didn't give me a warm feeling!,3
311883,07-JAN-12,06-JAN-12,Aymen,,fr,76.67.145.134,jojoetdenis@sympatico.ca,14510619,000000122366744,5,5,CE FUT PARFAIT,5
311884,07-JAN-12,06-JAN-12,Kelly,,en,70.51.223.249,pinksunsets@sympatico.ca,14514514,000000122375704,4,4,,4
311885,07-JAN-12,06-JAN-12,Manel,,fr,76.67.145.134,jojoetdenis@sympatico.ca,14510621,000000122366660,5,5,TOUT A ÉTÉ FAIT PARFAITEMENT ET AVEC COURTOISIE MERCI,5
311886,07-JAN-12,06-JAN-12,Mohamed,,en,184.145.23.141,plewto@bell.net,14514546,000000122378050,3,,"I returned my modem to Bell in November, yet I have received three letters over three months from them asking me to return my modem.  When I initially called in December to report this, they assured me this would be resolved but I continued to receive this letter.  Why is this happening?",3
311887,07-JAN-12,06-JAN-12,Sam,,en,76.67.108.85,jeyre@sympatico.ca,14510234,000000122377084,3,4,"Bell should be able to provide a replacement modem quickly. I called on Jan 1st and received my modem at 1pm on Jan 6th. All the staff were courteous but reference to procedures is not what a clustomer who needs speedy service appreciates hearing. As a customer and a shareholder, please review your systems and ability to provide efficient service. I have been a strong Bell supporter, but during this episode several friends suggested switching provider. Please help me advocate for Bell. I have worked with your great folk over the years.",3
311888,07-JAN-12,06-JAN-12,Saber,,fr,174.93.197.132,mtremblay027@sympatico.ca,14513618,000000122377225,5,5,"Rien, tout a été selon mes attentes. Je remercie celui qui m'a aidé à me rendre à mes proplèmes très réussis.


",5
311889,07-JAN-12,06-JAN-12,Rolando,,en,184.147.128.75,donhunt@sympatico.ca,14507466,000000122384681,5,5,,4
311890,07-JAN-12,05-JAN-12,Juan Carlos,,en,50.72.159.10,almarcam@sympatico.ca,14489456,000000122338874,4,4,At times I couldn't follow his strong accent - made it difficult to communicate with him.,4
311891,07-JAN-12,06-JAN-12,Alex,,en,76.70.81.232,sassinc@sympatico.ca,14515826,000000122367278,2,1,how long the internet outage was going to be> Estimate.,2
311892,07-JAN-12,06-JAN-12,Kevan,,en,76.70.81.232,sassinc@sympatico.ca,14515828,000000122390921,5,5,nothing,4
311893,07-JAN-12,06-JAN-12,Thomas,,en,174.95.19.244,mrodness@sympatico.ca,14513580,000000122373844,5,5,,5
311894,07-JAN-12,06-JAN-12,Mohammed Wasay,,en,174.91.115.246,eastwood@sympatico.ca,14507716,000000122387717,5,5,nothing,5
311895,07-JAN-12,06-JAN-12,Susy,,en,184.144.46.241,hfoley@sympatico.ca,14509278,000000122383724,4,4,N/A,4
311896,07-JAN-12,06-JAN-12,Meriam,,fr,184.145.191.74,jacquest002@sympatico.ca,14509766,000000122370303,5,5,,5
311897,07-JAN-12,06-JAN-12,Henry,,en,65.92.76.191,btsv.yiouroukis@sympatico.ca,14505762,000000122387792,5,5,nothig,5
311898,07-JAN-12,06-JAN-12,Juan,,en,70.50.7.215,johnnurse@sympatico.ca,14510602,000000122387490,4,5,he tried to speak clearly but sometimes was hard to understand,4
311899,07-JAN-12,06-JAN-12,Loyda,,en,70.26.76.100,luisa.bianchi@sympatico.ca,14512158,000000122388282,4,4,"internet too slow
I had to answer survey twice - first time my internet had a problem delivering",3
311900,07-JAN-12,06-JAN-12,Anne,,en,70.52.237.20,joeconte@sympatico.ca,14510502,000000122391532,3,3,not having to wait over 20 minutes to talk to someone,3
311901,07-JAN-12,06-JAN-12,Manel,,fr,70.26.201.195,mbujold@bell.net,14512912,000000122369919,5,5,,5
311902,07-JAN-12,05-JAN-12,Carmen,,en,24.157.173.52,l.robert04@sympatico.ca,14496770,000000122346983,5,5,"This phone call was the fourth or fifth I had to make to resolve my problem.  All the other employees were nice and tried to be helpful, but they did not solve my problems.  So I would recommend better training for difficult problems.
On the other hand, the person who helped me this time - her name was Carmen - was absolutely relentless in finding a solution and did not let go until she did.  So kudos to Carmen and a recommendation on her dossier please.

Lastly I would recommend that the time the phone line stays active in a conversation and wait times with a technician be lengthened.  The line went dead at least 3 times and it was absolutely impossible to reconnect with the same technician and I had to start all over again.  In Carmen's case, however, she had asked me for my phone number and she phoned me back immediately went in happened.  So once again, thanks to Carmen.",4
311903,07-JAN-12,02-JAN-12,Djouaihia,,fr,76.70.111.30,anleclerc_2@sympatico.ca,14444092,000000122266256,5,5,,5
311904,07-JAN-12,03-JAN-12,Ruth,,en,174.94.32.34,scollier1@sympatico.ca,14470516,000000122302859,3,4,By email I had been asked to contact sympatico re my contract. Ruth told me the only way I could get a better monthy rate was to downgrade my service. Eventually she decided to transfer me to the loyalty department. In my opinion long time customers like myslef should automatically be referred to the loyalty department.,4
311905,07-JAN-12,05-JAN-12,Michelle,,en,174.89.158.120,aa.robertson@sympatico.ca,14489094,000000122357443,5,5,Would have been god if the mistake was avoided,5
311906,07-JAN-12,06-JAN-12,Luis,,en,70.26.99.37,wendy.loat019@sympatico.ca,14517804,000000122371253,4,3,"Luis was great - called back when we got disconnected, called back when he realized issue was not the same as for other '905' callers. Forwarded me to anotehr technician who promised to phone back within 2 to 3 hours at the latest, but who did not call until long after that. Issue was first called in at 10:30 my time and not resolved until after 7 pm",3
311907,07-JAN-12,01-JUN-11,Jean-Philippe,,fr,184.146.247.90,jean.mcnicoll@bell.net,12186151,000000117498420,5,4,,5
311908,07-JAN-12,03-JAN-12,Allaura,,en,70.49.224.131,chick.1@sympatico.ca,14459896,000000122285011,5,5,,4
311909,07-JAN-12,05-JAN-12,Anis,,fr,70.24.238.186,jeannedarc.dumas@sympatico.ca,14495338,000000122360692,5,4,Solutionner la récupération des  courriels avant réinstallation de Windows problème que j'ai résolu moi- même.,5
311910,07-JAN-12,06-JAN-12,John,,en,74.12.146.131,shirley.archie@sympatico.ca,14516154,000000122380281,5,5,,5
311911,06-JAN-12,05-JAN-12,Kaouther,,fr,66.131.160.84,raymondpelletier@bell.net,14500448,000000122340833,1,,Une préposée moins bête,1
311912,06-JAN-12,05-JAN-12,Amine,,fr,70.48.117.120,michel.pare3@sympatico.ca,14498556,000000122358630,4,4,,4
312392,06-JAN-12,05-JAN-12,Mahender,,en,70.52.166.127,elhamzawi@sympatico.ca,14492972,000000122338900,1,1,"Bell Technician was unable to resolve lack of internet signal. I was told a Bell Technician will come to my houseon 01/05/12 between 5pm-9pm but received a cancellation call at 8pm!!!
Very poor service prompting me to seriously consider switching not only my home internet and phone service but also my business service to another provider.",1
312393,06-JAN-12,05-JAN-12,Brendan,,en,70.27.171.79,wk.scott@bell.net,14503568,000000122349394,5,5,nothing,5
312394,06-JAN-12,05-JAN-12,Cecile,,en,184.145.18.52,invadersb@sympatico.ca,14494814,000000122340218,5,5,Nothing it was fine.,5
312395,06-JAN-12,05-JAN-12,Jason,,en,74.15.247.54,bl_cd@sympatico.ca,14490446,000000122342135,2,2,,2
312396,06-JAN-12,05-JAN-12,Eric,,en,99.248.232.157,bsands-keller@sympatico.ca,14490804,000000122358267,2,1,"I was put on hold for approximately 14 minutes before I hang-up the phone, I was waiting to speak with someone from internet department in which that have never happen.",3
312397,06-JAN-12,03-JAN-12,Sourour,,fr,70.52.100.40,flo.c@sympatico.ca,14461966,000000122285345,5,5,accès au service plus rapide,3
312398,06-JAN-12,05-JAN-12,Kamel,,fr,184.145.255.237,smigneault000@sympatico.ca,14501954,000000122340266,3,2,,4
312399,06-JAN-12,05-JAN-12,Arthur,,en,174.89.159.232,e.lefler@sympatico.ca,14492826,000000122343891,5,5,,5
312400,06-JAN-12,05-JAN-12,June,,en,184.144.19.111,r.oldham@sympatico.ca,14500298,000000122344510,5,5,"can't think of anything to improve.
I was listened to and all my queries were answered and my concerns were agreed with....and the costumer service representative was able to help me save money. Thank you!",5
312401,06-JAN-12,05-JAN-12,Gopi Rathinam,,en,174.92.81.200,highercal@sympatico.ca,14494592,000000122347567,5,5,"It would be useful to your customer to learn the cause of the problem if it is known by your technicians. Perhaps I caused the problem inadvertently.
Thank you",5
312402,06-JAN-12,05-JAN-12,Hugo,,en,174.95.114.14,patriciadavies@bell.net,14499760,000000122340842,4,4,I had hoped to have some info on setting up my computer  I Had to get my daughter in-law to come over to set it up.,4
312403,06-JAN-12,05-JAN-12,Mark,,en,70.30.30.63,robert.ho@sympatico.ca,14500822,000000122363751,4,4,all is just fine!,4
312404,06-JAN-12,05-JAN-12,Nathan,,en,174.92.98.214,turctctr@bell.net,14503086,000000122343757,5,5,Speaking to a canadian in the loyalty department helped with ease of conversation and understanding with no language barrier.  I prefer to speak to an english speaking representative.  Nathan Milligan was an excellent agent who assisted me with care and patience. Thank you.,5
312405,06-JAN-12,05-JAN-12,Ridha,,fr,70.52.8.11,adkone@sympatico.ca,14489210,000000122359271,2,1,"Que le représentant approfondisse ses recherches sur le pourquoi du bobo. Trop expéditif, a clairement voulu passer à un autre appel et ne s'est pas du tout forcé pour trouver la nature du problème, il a tout de suite conclu que c'était le modem le problème alors que ce n'était pas du tout le cas. Je recommanderais Bell, mais plus pour la qualité du réseau que pour la qualité du service à la clientèle. ",4
312406,06-JAN-12,05-JAN-12,Med Aymen,,fr,70.52.8.11,adkone@sympatico.ca,14489212,000000122358232,3,4,Une meilleure adaptation au langage du client. ,4
312407,06-JAN-12,05-JAN-12,Youssef,,en,74.14.90.12,movell@sympatico.ca,14498988,000000122350543,5,5,,4
312408,06-JAN-12,05-JAN-12,Mir,,en,174.95.67.85,wilbert@sympatico.ca,14503512,000000122358236,4,4,,5
312409,06-JAN-12,04-JAN-12,Nisha,,en,69.156.44.36,lpetto@sympatico.ca,14481918,000000122314612,4,4,The new filter for the phones arrived today.. don't seem to have the problem any more but it has happened before and started again after it had been corrected then. I will reserve my opinion that that the problem is resolved.,4
312410,06-JAN-12,05-JAN-12,Eddy,,en,184.145.15.50,brian.richmond@sympatico.ca,14490672,000000122363855,5,5,Can't think of anything,4
312411,06-JAN-12,12-DEC-10,Chadi,,fr,65.93.2.70,dorothy.yahnke@bell.net,10276791,000000113610085,5,5,a)The service was all in english... survey should be in english.  b)help with other questions.... re-installation of printer and scanner.,4
312412,06-JAN-12,05-JAN-12,Rahma,,fr,74.56.232.72,jacques_gagnon@sympatico.ca,14495004,000000122339087,1,1,"La personne qui m'a répondu était très polie. Le problème réside dans les instructions qu'elle reçoit relativement aux dossiers des clients. Dans le cas présent, soit la personne qui m'a vendu mon routeur sans fil (été 2008 je crois)  a fait de la fausse représentation, soit votre employée essaie de récupérer un item (sous peine de me facturer 75$) qui ne vous appartient pas. Dans un cas comme dans l'autre, je suis perdant. Pas tout à fait ma définition d'une approche centrée sur le client. A titre d'information, je viens d'abandonner les services de Bell après plus de vingt ans. Je ne sais pas quelle valeur vous accordez à la fidélité d'un client de longue date, mais vous me donnez l'impression que je ne constitue qu'une occasion de générer quelques dollars de plus, peu importe la méthode utilisée. Étrange stratégie d'affaires!",1
312413,06-JAN-12,01-JAN-12,Asir raja,,fr,174.95.50.106,djamel.achour@sympatico.ca,14439702,000000122255583,1,1,,1
312414,07-JAN-12,05-JAN-12,Jose,,en,76.70.104.235,souli@sympatico.ca,14502048,000000122355409,4,4,,4
312415,07-JAN-12,06-JAN-12,Jeff,,en,70.51.227.15,djdrake@bell.net,14507354,000000122370406,5,4,,5
312416,07-JAN-12,06-JAN-12,Ramzi,,fr,184.144.154.19,sebastien.karine@sympatico.ca,14515930,000000122380223,4,5,,4
312417,07-JAN-12,06-JAN-12,Jessica,,en,70.51.226.87,halil@bell.net,14509070,000000122373239,5,5,,4
312418,07-JAN-12,06-JAN-12,Dinesh,,en,174.89.53.218,gfletcher@bell.net,14508670,000000122370498,1,4,I waited almost 50 minutes to have my call answered.  Improved response time would reflect more respect for your customers.,1
312419,05-JAN-12,30-DEC-11,Pamela,,en,70.48.164.63,donnyray@sympatico.ca,14421288,000000122231757,5,5,none,5
312420,06-JAN-12,05-JAN-12,Hakim,,fr,174.92.220.250,michelrpoirier@sympatico.ca,14498614,000000122357946,3,3,Me donner un crédit pour le trop-payé depuis plusieurs mois  voire années ,2
312421,06-JAN-12,29-DEC-11,Mounir,,fr,65.92.168.45,claire.louise@sympatico.ca,14405416,000000122194382,5,5,"Votre représentant M.Mounir était très patient et a résolu mon problème, qu'une autre représentante m'avait dit que sa se faisait pas",5
312422,06-JAN-12,29-DEC-11,Ben Mahmoud,,fr,65.92.168.45,claire.louise@sympatico.ca,14405418,000000122198219,5,5,,5
312423,06-JAN-12,05-JAN-12,Oscar,,en,174.95.181.167,rltorrance@sympatico.ca,14500764,000000122351735,5,5,,5
312424,06-JAN-12,02-JAN-12,Jeff,,en,69.158.168.21,marksenn@sympatico.ca,14451712,000000122262961,4,4,"I was very satisfied with Jeff's care and attention.  Unfortunately, the service man who was going to complete our Fibe 16 upgrade did not show on the designated date after we stayed home from work to let him in.  The delay inconvenienced us and I hope my billing will not surprise me!",4
312425,06-JAN-12,05-JAN-12,Aquiles,,en,70.51.180.212,chrisandjo@sympatico.ca,14491412,000000122364896,5,5,,5
312896,06-JAN-12,05-JAN-12,Chenrup,,en,65.92.175.158,gerbrandt@sympatico.ca,14493860,000000122344154,2,2,"The technician did recover the lost emails. They did not come back in the same way, particularly the their dates of arrival all became the same. However, the real problem ensued when he set up a parallel structure on the internet to delete the several thousand emails which were in the recovered one. The internet structure dd not work well and at one point seized up - froze.  Also deleting them on the internet mail did not delete them in OUTLOOK so I would have had to delete them twice.
After the freeze up I called Bell again and got a different person who solved the problem.  I think this gentleman could have consulted another technician if he was not certain of how to actually work at the deleting the emails which had already been deleted, but he recovered them. So I am not complaining about that at all. He did a good job with the recovery. ",4
312897,06-JAN-12,05-JAN-12,Victor Gabriel,,en,65.92.175.158,gerbrandt@sympatico.ca,14493862,000000122352717,5,5,"As noted in my previous survey reply, the second technician took a look at the problem after the internet email stopped working well, closed it down and put me back on the Outlook Express to work at deleting the recovered previously deleted emails all part of the inbox mail. 
I appreciate that he was able to simplify the process by having me work directly in Outlook Express. ",5
312898,06-JAN-12,05-JAN-12,Prem,,en,70.27.193.85,dmstalm@bell.net,14492566,000000122338307,3,4,"Suddenly on the morning of Jan 5 I lost my internet connection. The drop down window had several suggestions none of which helped. Subsequently I talked to a very helpful technician who however only at the last moment suggested cutting the power to modem and reconnecting. Problem solved. Then I recalled that several years ago the modem at that time did this on a fairly regular basis; corrected as above. This should be at the top of the list for this problem.",4
312899,06-JAN-12,05-JAN-12,Houcem,,fr,67.68.210.245,antoniobacca@sympatico.ca,14489750,000000122364264,1,1,"le conseiller ne m as pas donnés les infos corrects ,pas profesionel du tout,je lui ai demandé de m envoyer une confirmation,confirmation que je n ai jamais recue,j ai du rapeller et encore la c est la meme situation,bell canada a un serieux probleme de service a la clintele,,trouver un agent qui offre un bon service precis et honete chez bell canada est une mission imposible,je ne recomanderai a personne le service a la clientele de bell canada,toujours problemes de facturation,manque de precision, surprises et charges suplemantaires,,je suis tres mais tres insatisfait,,svp faites de quoi ca presse car votre reputation ne vaut plus rien",1
312900,06-JAN-12,05-JAN-12,Frank,,en,64.231.45.152,connie.v@sympatico.ca,14491656,000000122364663,5,5,I thought the representative (technician) was Jose.  He was extremely helpful.,4
312901,07-JAN-12,18-DEC-11,Jason,,en,70.30.133.246,aefurtado@sympatico.ca,14279392,000000121967488,5,5,,5
312902,07-JAN-12,04-JAN-12,Mohammed,,en,70.48.239.69,rankinrm@sympatico.ca,14485170,000000122328999,3,4,,3
312903,07-JAN-12,05-JAN-12,Shirley,,en,70.26.232.245,jolutz@sympatico.ca,14495944,000000122348549,5,5,Initial call was answered by someone overseas and I don't not appreciate this as they did not understand what I was asking at all... Finally got Shirley and received great service.,5
312904,07-JAN-12,04-JAN-12,Karen,,en,65.95.101.223,sherlockholmes1924@bell.net,14486524,000000122328776,4,3,Ser problems especially with the comp freezing up.vice was good but I am still having,5
312905,07-JAN-12,04-JAN-12,Ameer,,en,70.51.121.232,baldo45@sympatico.ca,14474454,000000122328617,4,5,From time to time the agent voice was very week - any problem with telephone receiver?,5
312906,07-JAN-12,31-DEC-11,Edward,,en,70.54.1.96,earlkaren@sympatico.ca,14433090,000000122237947,5,5,nothing,5
312907,07-JAN-12,05-JAN-12,Pedro,,en,74.15.20.80,marthawellington@sympatico.ca,14498076,000000122361839,5,5,"Pedro went over and beyond to help me. he was patient and a genious.he fixed things for me that techs from other past calls said they couldn't and that i would have to take my computer to a  local computer geek to get help. really he was the cleverest,easiest person to understand and understanding of my needs which were many. he also installed my bell security for me that had a glitch which was over and beyond what i had called for. he is a gentleman and a scholar. wish i could have him all the time as a technition!!!! stellar experience! really, pat Pedro on the back with 5 stars please.",5
312908,07-JAN-12,06-JAN-12,Vijay,,en,70.51.226.87,halil@bell.net,14509068,000000122368773,5,5,Please indicate how long the expected wait time is,4
312909,07-JAN-12,06-JAN-12,Orlando,,en,67.68.42.166,dhcollins@sympatico.ca,14507296,000000122378026,4,5,,3
312910,07-JAN-12,06-JAN-12,Mukesh,,en,70.30.96.224,mrbvdoucet@bell.net,14513570,000000122385803,5,5,,5
312911,07-JAN-12,06-JAN-12,Suresh,,en,74.12.189.25,michael.mcguigan@sympatico.ca,14513146,000000122374309,4,5,"You must add staff.  My wait time was 16 minutes from the time I called until I spoke to a rep. and only 3-4 minutes to resolve the problem.  There are too many call centers who have a message for those waiting that ""we are experiencing higher then normal call volumes"".",4
312912,06-JAN-12,05-JAN-12,Joelle,,en,64.231.5.166,spadaccini@sympatico.ca,14502062,000000122346253,1,1,The technician is suppose to change my modem.  He arrives and says it's working and there's no need to change it.  I cancelled my plans for the day as he was to come between 8-5.  I called Bell to ask why did i cancel my plans when he didn't do anything.  Bell phone operator confirms the modem needs to be changed and replaced with a black one.  Another techinician is suppose to come back tomorrow between 12-5.  The first technician he didn't have any notes about why my modem needed changing.  He even called somebody at the office to confirm my internet and modem were working.  They didn't tell him he need to upgrade my modem for the 516 packgage.  He said according to the office they didn't know i had high speed?????  Total incompentence here.  No communication between phone person and technician???  Truly dispapointed with the service.  Wonder if Rogers is better????  Wonder what tomorrow's service call will be like?,1
312913,06-JAN-12,05-JAN-12,Karim,,fr,76.68.148.167,robert.plante2@sympatico.ca,14500828,000000122353188,5,5,,5
312914,06-JAN-12,28-DEC-11,Sonia,,fr,184.144.181.81,madeleine75@sympatico.ca,14396401,000000122177419,1,1,Cela s'est amélioré lors de mon appel à Bell quelque temps après celui-ci. La personne faisait son possible mais peut-être que nous avions de la difficulté à nous comprendre.,2
312915,06-JAN-12,31-DEC-11,Rahali,,fr,69.159.154.208,mario.tremblay10@bell.net,14435616,000000122248734,1,1,parler a du monde qui parle tres bien francais et non des babou,1
311411,07-JAN-12,06-JAN-12,Shirin,,en,74.12.146.131,shirley.archie@sympatico.ca,14516152,000000122381265,5,5,,5
311412,07-JAN-12,06-JAN-12,Nischal,,en,76.70.116.180,rdferns@sympatico.ca,14514970,000000122368157,3,1,"AFTER  warning that the program suggested could affect my computer, I felt that it would be a mistake to continue with no guarantee of success. The computer that I would have gladly followed the suggestion was not responding due to continually asking for a pass word.",4
311413,07-JAN-12,05-JAN-12,Mohammed,,en,174.91.49.213,shaynka@sympatico.ca,14501700,000000122357809,5,4,,4
311414,07-JAN-12,06-JAN-12,Jessica,,en,184.148.204.59,cameron_james@sympatico.ca,14505886,000000122386118,4,5,less wait time,5
311415,07-JAN-12,06-JAN-12,Rajni,,en,74.12.118.194,alicekwong@sympatico.ca,14504554,000000122390785,3,2,"The representative was unable to answer my inquiry as to who would be responsible for setting up the dry loop should I wish to discontinue my home phone service.  

Please note that the time of the call had ended some time between 20:10 and 20:20 EST.",3
311416,07-JAN-12,05-JAN-12,Halima,,fr,70.30.220.80,yvbegin@sympatico.ca,14503742,000000122341035,4,4,"Résumer les derniers changements demandés avec les coûts plus précis pour ces changements ex: téléphone $ avec ligne en attente et afficheur ???$ Internet haute vitesse ???$ 
Le montant global est convenable mais nous aurions aimé plus de précisions puisque notre dernière facturation affichée sur notre compte internet était erronnée depuis les changements demandés le 17 novembre 2011.  Nous attendons avec impatience la régularisation d'une facturation plus précise en tant que frais à débourser pour les services demandés.
Votre service est bon mais les changements sont plutôt long à être établis.",5
311417,07-JAN-12,06-JAN-12,Wafa,,fr,76.67.201.65,andre.landry057@sympatico.ca,14504684,000000122381032,4,4,,4
311418,07-JAN-12,05-JAN-12,Josh,,en,70.24.153.86,btbold@sympatico.ca,14490820,000000122360609,4,4,"The person i talked to was helpfull me not being to experienced with all the computer language maybe a problem if not understanding what needs to be done.
the connection was restored and i was able to go on line. Thank you.",5
311419,07-JAN-12,06-JAN-12,Kishore,,en,76.69.52.130,joesport@bell.net,14510512,000000122389321,5,5,,5
311420,07-JAN-12,04-JAN-12,Mohsen,,fr,70.53.191.56,andre.ethier@sympatico.ca,14473962,000000122336146,4,5,,5
311421,07-JAN-12,28-DEC-11,Mohamed Amine,,fr,70.26.203.96,jardinsgermes@sympatico.ca,14393664,000000122165238,4,4,,5
311422,07-JAN-12,06-JAN-12,Aymen,,fr,69.157.23.227,mcveilleux@sympatico.ca,14512960,000000122382427,5,5,,4
311423,07-JAN-12,03-JAN-12,Yassine,,fr,70.53.135.147,martine.paquet@bell.net,14467020,000000122290489,4,1,"J'aurais aimé qu'on m'avise avant de me charger la location illimité du modem.  au montant de 49.95.  On me force à prendre un service dont je n'ai pas besoin.  Le conseiller m'a dit qu'il était impossible de revenir en arrière.  C'est la seule explication qu'il a pu me dire.  Et qu'il a répéter maintes fois.  Je trouve que c'est du vol de votre part parceque que je déménage dans six mois avec une personne qui a déjà un modem.  Donc, on me fait payer pour un service futur que je ne me servirai pas.  C'est du vol!",1
311424,07-JAN-12,05-JAN-12,Erick,,en,76.64.142.223,carlos_guevara@sympatico.ca,14491008,000000122352409,5,5,nothing,5
311425,07-JAN-12,05-JAN-12,Aymen,,fr,173.176.47.212,plume@sympatico.ca,14500141,000000122341736,3,4,"Le problème est de trouver le bon endroit ou s'adresser, faites le ou n'importe quel autre chiffre et après on recommence une autre série et une autre, puis j'ai eu la  chance qu'un de vos employé m'a dirigé au bon endroit.
Espérant etre compri.",4
311426,07-JAN-12,06-JAN-12,Jason,,fr,70.30.155.129,patplante747@sympatico.ca,14514208,000000122385684,5,5,,5
311427,07-JAN-12,30-DEC-11,Anne,,en,174.95.135.167,bridgette1@bell.net,14419629,000000122234044,3,1,"fixed the problem the 1st time  not 5 service calls later , i am leaving bell ",1
311428,07-JAN-12,06-JAN-12,Pedro,,en,165.154.38.47,jaws@bell.net,14509932,000000122378172,3,3,have some one from canada yo talk to so i could make him out,4
311429,07-JAN-12,06-JAN-12,Methil,,en,70.51.238.31,LANDRIAULT.A@sympatico.ca,14504050,000000122388438,5,5,nothing really he answered my questions efficiently,4
311430,07-JAN-12,05-JAN-12,Sushil,,en,70.26.1.2,bonnie.mclaughlin@sympatico.ca,14490556,000000122364878,5,5,,5
311431,07-JAN-12,06-JAN-12,Yves,,en,76.70.64.217,karen.luxton@sympatico.ca,14510974,000000122374663,5,5,It was so nice to speak to someone that did not have a thick accent. Must have been a Canadian girl!!! Yeah!!  ,5
311432,07-JAN-12,04-JAN-12,Emmanuelle,,fr,75.6.226.205,st-jacquesy@sympatico.ca,14486830,000000122311030,5,5,Tout etait parfait. Merci,5
311433,07-JAN-12,06-JAN-12,Claudia,,en,184.145.97.252,maria-48@sympatico.ca,14512560,000000122388721,1,1,"I phoned bicouse i have proablem whit te windows live messenger i can't use no file sending no pictures ect... if i klick any activity what i used bifor when the messenger was working now automaticly kik me of i hav to sing in agen. I ask for technikal help the answer vas tu call some phone numbers i did ges what no person to speec to no help.I'm moore then 20 yeasr whit sympatico internet never i dont hade help problem whit the technikal help but this time dont make me happy.The hotmail phone is answering servise NO HELP,the MSN service is same.I,m ascking yuo wy I pay so mach money for internet.I-m proabebly i will be close the bussines whit sympatico.I pay high spedde and i waiting 5-10 minuts tu be conected.One word tels you anyting i"" not satisfid.",
311434,07-JAN-12,06-JAN-12,Mario,,en,76.65.35.22,clicumshirl@sympatico.ca,14506478,000000122371491,4,4,Not kept me waiting so long.,3
311435,07-JAN-12,03-JAN-12,Nathan,,en,50.101.149.17,chris.ellie@sympatico.ca,14459934,000000122283995,5,5,nothing,5
311436,07-JAN-12,03-JAN-12,Sonia,,fr,70.55.97.105,fleurantr@sympatico.ca,14461960,000000122289533,4,4,,5
311437,07-JAN-12,06-JAN-12,Kumar,,en,74.14.109.162,BiasuttoGL@sympatico.ca,14503920,000000122392230,5,5,sound via the phone,4
311438,08-JAN-12,07-JAN-12,Hari,,en,70.49.241.27,kintorelady@bell.net,14523210,000000122405238,5,5,,5
311439,08-JAN-12,07-JAN-12,Liza,,en,70.49.176.201,derek.mcilveen@sympatico.ca,14520556,000000122393136,5,3,"I was assured of a call back,once at 3:00 pm,which was completed to my satisfaction,a second at 4:30,which was never made.",4
311440,08-JAN-12,05-JAN-12,Mohamed,,fr,184.148.219.167,rosjea1@sympatico.ca,14500978,000000122344700,3,4,J'ai appelé bell pour trois services et j'ai été obligé de faire six appels téléphoniques.Totalement frustrant et en plus il y a eut 2 appels coupés,2
311441,08-JAN-12,07-JAN-12,Youssef,,fr,70.52.106.155,eli_c@bell.net,14520978,000000122406891,4,4,tous est a ma satisfaction merci,5
311442,08-JAN-12,07-JAN-12,Henry,,en,70.54.2.74,teabaglady@sympatico.ca,14526990,000000122400514,4,4,,3
311443,08-JAN-12,07-JAN-12,Geetha,,en,184.145.89.204,deanje@sympatico.ca,14520464,000000122395731,5,5,,5
311444,07-JAN-12,06-JAN-12,Gilbert,,en,70.49.84.251,sarahfennel@bell.net,14515806,000000122372519,5,5,not a thing,5
311913,06-JAN-12,05-JAN-12,Denis,,fr,69.156.84.216,d.dubois@sympatico.ca,14491842,000000122341527,5,5,"Rien.
Le service fourni par ce représentant était impeccable. 

Il a répondu à toutes mes questions de facon très courtoise, claire et avec patience.

Je vais donc continuer à être une fidèle client de Bell!",5
311914,06-JAN-12,05-JAN-12,Ronda,,en,70.30.26.13,mikeholmes_2@sympatico.ca,14498688,000000122341108,5,5,,5
311915,06-JAN-12,05-JAN-12,Arun,,en,174.91.34.71,ralph.hennessy@sympatico.ca,14500374,000000122360318,5,5,"I can't think of anything.  I was impressed by Arun's English, patience and calmness in answering my questions.",5
311916,06-JAN-12,05-JAN-12,Janet,,en,65.95.101.204,pkwatson@sympatico.ca,14500114,000000122340996,4,4,,4
311917,06-JAN-12,04-JAN-12,Chuck,,en,198.96.180.245,lgkalp@sympatico.ca,14481572,000000122336668,5,5,waiting time on the phone prior to speaking to a service rep,5
311918,06-JAN-12,05-JAN-12,Karla,,en,70.48.1.160,bobrags@sympatico.ca,14490516,000000122339843,4,4,"Karla was fine, hire more people like her",3
311919,06-JAN-12,06-JAN-12,Afroze,,en,70.26.93.74,djcrawley@sympatico.ca,14492476,000000122365550,1,1,"Again, hard to understand the person. Much repetition needed. Need local speaker of English.",2
311920,06-JAN-12,04-JAN-12,Jose,,en,76.65.187.150,angelxxx@sympatico.ca,14474060,000000122315148,5,5,,5
311921,06-JAN-12,05-JAN-12,Nesrine,,fr,70.51.13.52,jabert1@sympatico.ca,14494946,000000122348355,4,4,"M'offrir en tant que client depuis toujours...oui toujours, une offre plus intéressante pour mon service internet car vos compétiteurs sont nombreux et m'offre des tarifs intéressant que je considèrent présentement.",4
311922,06-JAN-12,05-JAN-12,Imen,,en,65.92.115.98,michel_seguin@sympatico.ca,14498568,000000122340160,4,2,You could have sent me the proper equipment so I would not these Internet problem as I do have now. this is the Co Policy because the representatives are doing the best they can.,3
311923,06-JAN-12,05-JAN-12,Annie,,fr,74.12.245.52,conrad.martel@sympatico.ca,14491660,000000122343722,3,1,"me rappeller et m offrir un service internet haute vitesse au même coût à celui que j'ai actuellement , c'est à dire le service nomade qui est appellé à disparaitre sous peu ( pour la question 4 cette reponse est valable si rien ne se fait pour résoudre mon problème)",1
311924,06-JAN-12,05-JAN-12,Jose,,en,204.101.237.139,mary.mcginnis@sympatico.ca,14498120,000000122349976,5,3,,5
311925,06-JAN-12,05-JAN-12,Melinda,,en,174.94.21.170,boucher6@sympatico.ca,14490574,000000122350673,4,4,"
allow representatives to handle all Bell services for ""one bill"" customers.  I had to be transferred for my mobility questions.  No need for a story just do it. 

Thanks
 ",5
311926,06-JAN-12,05-JAN-12,Kyle,,en,184.145.85.19,thspoore@sympatico.ca,14502800,000000122339649,5,4,,5
311927,06-JAN-12,05-JAN-12,Alexandre-Hugo,,en,70.49.147.174,bilodeaumarlene@sympatico.ca,14490408,000000122340389,1,1,"Called me back after we lost the phone line.  Also, he charged me fees to change the service.  I had to call back and problem is now solved.",5
311928,06-JAN-12,05-JAN-12,Eddy,,en,69.158.54.246,drflowers@sympatico.ca,14492714,000000122365131,5,4,,5
311929,06-JAN-12,05-JAN-12,Greg,,en,76.68.105.228,john.ciufo@sympatico.ca,14495856,000000122341840,5,5,Nothing,5
311930,06-JAN-12,05-JAN-12,Greg,,en,76.68.105.228,john.ciufo@sympatico.ca,14495858,000000122341655,5,5,Nothing,5
311931,06-JAN-12,05-JAN-12,Hassan,,fr,174.94.100.141,lyne-marceau@bell.net,14497532,000000122355071,5,5,,5
311932,06-JAN-12,05-JAN-12,Zishan,,en,173.168.94.86,liarichards@sympatico.ca,14497118,000000122362422,5,5,,5
311933,06-JAN-12,05-JAN-12,Jose,,en,76.71.149.79,subhani@bell.net,14502282,000000122363160,5,5,"Based on this experience with ""Jose"", his assistance to a senior with limited computer skills,trying to familiarize himself with a totally new internet service, was exemplary and commendable. Now, if only customer service in all divisions of Bell were the same!! Would this be too high an expectation? Keep working on it. It's achievable.",5
311934,06-JAN-12,05-JAN-12,Diana,,en,69.157.23.10,robert.weist@sympatico.ca,14500834,000000122359794,4,2,"Diana did the best she could, but could not solve the problem of Bell duplicating my inbox messages after my e-mail service was re-instated following a virus.",3
311935,06-JAN-12,04-JAN-12,Arbi,,fr,76.64.114.248,veillette_michel@sympatico.ca,14487996,000000122335867,4,4,,4
311936,06-JAN-12,05-JAN-12,Juan Carlos,,en,174.91.52.97,lenes5@sympatico.ca,14497044,000000122342482,5,5,"help with password re:  kindle, was successful",4
311937,06-JAN-12,05-JAN-12,Moez,,fr,69.156.18.67,gilles_leduc5@sympatico.ca,14493976,000000122352990,5,5,tout a été parfait,5
311938,06-JAN-12,05-JAN-12,Garry,,en,174.95.118.109,josephcharlesgagnon@bell.net,14495998,000000122339150,2,1,"I believe that there was some sort of mix up however I do not repeat do not want this to reflect on the service I recieved the Technician was first rate extremely attentive, trying very hard toresolve my issues however this was not possible due to the mixup in billing.
This of course held up his ability to complete the necessary adaptation I had requested. To date I would absolutely reccommend this gentleman I believe Floyd.... I do not remember the # exactly was fantastic and went to grat lenghts to resolve eveything it was a refreshing treat to recieve such fantastic service.  Thank you",5
311939,06-JAN-12,05-JAN-12,Ines,,fr,67.68.249.40,louiselaval@sympatico.ca,14497388,000000122345441,5,4,,5
311940,06-JAN-12,05-JAN-12,Daniella,,en,70.52.140.71,wkcopeland@sympatico.ca,14503570,000000122355651,5,5,"nothing, I was happy with the servicer",5
311941,06-JAN-12,03-JAN-12,Yosra,,fr,70.29.149.11,manon.gauvreau@sympatico.ca,14466706,000000122296529,5,5,"Rien de plus, on a très bien répondu à ma demande, l'agent était polie et m'a offert un service amélioré sans frais supplémentaire.Il ne me reste qu'à attendre les résultats de ce contact. (je ne peux pas certifier car je ne sais pas encore si le travail de l'agent va donner les résultats attendus)",5
311942,06-JAN-12,04-JAN-12,Asma,,en,70.54.127.143,ryoung0851@sympatico.ca,14485988,000000122329428,3,3,Improve ease of using website.,3
311943,06-JAN-12,04-JAN-12,Manel,,fr,74.15.229.212,cochelin@sympatico.ca,14475924,000000122318052,5,5,,5
311944,06-JAN-12,05-JAN-12,Gustavo,,en,174.94.19.208,bgermain@sympatico.ca,14490348,000000122347467,5,5,"All went very well, thank you.",5
311945,06-JAN-12,05-JAN-12,Jessica,,en,69.158.128.140,eric.kangas@sympatico.ca,14493068,000000122342719,1,1,"You could have enabled me to access my internet bill, which I cannot do myself! I may have to go somwhere else.",1
311946,06-JAN-12,05-JAN-12,Amanda,,en,74.14.108.45,ccrosby@sympatico.ca,14491194,000000122352355,5,4,,5
311947,07-JAN-12,05-JAN-12,Myriam,,en,184.148.224.102,carolefcadieux@bell.net,14491070,000000122362278,5,5,,5
312426,06-JAN-12,05-JAN-12,Rohit,,en,65.92.151.165,iduchpet@sympatico.ca,14494756,000000122358354,5,5,Nothing,5
312427,06-JAN-12,05-JAN-12,Zied,,fr,70.26.189.19,diane_ouellet@sympatico.ca,14492406,000000122347749,3,2,"Ma facture du mois de décembre 2011 doit être payée, mais je n'ai jamais reçu le message m'indiquant que la facture était prète. De plus, je peux voir le montant de la facture, mais je ne peux pas la visionner, ce qui m'importune, car je n'aime pas payer quelque chose sans savoir ce que je paies. Et comme le paiement est pour le 9 janvier 2012, donc lundi prochain, et que si je ne paies pas pour le 9 janvier j'aurai des frais de retard de paiement, j'ai donc effectué le paiement bien contre ma volonté. Par contre cette situation n'est en aucun cas attribuable au service du conseillé qui a tout fait pour trouver une solution...",4
312428,07-JAN-12,06-JAN-12,Lahouari,,fr,74.198.164.175,drcrobin@sympatico.ca,14507560,000000122382450,1,1,"On  m envoie un tech alors que je n ai rien signale
20 minutes plus tard je suis coupe tv internet
Mon compte a ete resilie
Pas de tv internet pour 2 jours
Non reglé

En plus je recois une lettre pour dire que je suis abonne pour entretien terminal 6.95 mois alirs que je n ai jamais demande ça
VOUS ETES DES OPPORTUNISTES INCOMPETENTS ET AUX PRATIQUES DOUTEUSES AUX YEUX DE L OPC
J AIMERAIS UNE REPONSE ECRITE A MES COMMENTAIRES
MERCI",1
312429,07-JAN-12,06-JAN-12,Shirin,,en,76.66.124.196,johnden@bell.net,14510592,000000122383988,5,,"I was concerned that someone purporting to be from microsoft, might have had access to my computer.  They phoned me and showed me that there were serious errors on my computer and tried to sell me a protection package.  I closed my computer immediately and called BELL who checked my computer,found it working properly, but could not find the errors that Microsfot referred to.  While your efforts made me feel much better, I am still concerned that by gianing aceess to my computer the caller somehow might gain access to by banking assets.",5
312430,07-JAN-12,04-JAN-12,Maher,,en,65.95.5.87,ahetherington@sympatico.ca,14473582,000000122330727,5,5,improve wait times,5
312431,07-JAN-12,06-JAN-12,Badreddine,,fr,70.29.253.124,tilola@sympatico.ca,14517130,000000122375343,2,1,Régler mon problème,2
312432,07-JAN-12,06-JAN-12,Nasra,,en,70.49.51.7,torkid32@bell.net,14517278,000000122385818,5,5,I FOUND THE YOUNG  LADY MOST HELPFULL AS SHE TOOK THE TIME TO ANSWER ALL MY QUESTIONS AND RESOLVED THE PROBLEM TO MY SATIFACTION.  FROM THE START I POINTED OUT THAT I WAS A SENIOR AND I MIGHT NOT USE THE PROPER COMPUTER LANGUAGE TO NOT TRY AND RUSH.  SHE SHOWED PATIENCE AND EVEN WHEN SHE HAD TO REPEAT SOMETHING SHE WAS VERY PROFESSIONAL IN THE FACT THAT I DID NOT GET FLUSTERED.  A GREAT EMPLOYEE FOR BELL.  THANK YOU.,5
312433,07-JAN-12,06-JAN-12,Sana,,en,76.67.99.3,trevor_007@sympatico.ca,14517330,000000122385913,5,5,Just keep up the service.,5
312434,07-JAN-12,19-DEC-11,Sarra,,fr,184.148.248.190,sandra.rene@sympatico.ca,14303958,000000121981190,4,5,,4
312435,07-JAN-12,06-JAN-12,Aymen,,fr,184.144.224.25,manouska1@sympatico.ca,14512458,000000122391307,5,5,"Rien de plus, j'ai été très satisfaite, le support téléphonique a été excellent. Merci !  ",5
312436,07-JAN-12,06-JAN-12,Nathan,,en,174.93.50.55,msbalanca@sympatico.ca,14513596,000000122368643,5,2,confirm confirmation by email so that it is understanding of the change is clear.,5
312437,07-JAN-12,06-JAN-12,Tarek,,fr,65.92.80.216,piegerla@sympatico.ca,14514462,000000122373755,4,4,,3
312438,07-JAN-12,06-JAN-12,Luis,,en,70.51.227.178,grscobie@sympatico.ca,14508946,000000122369225,2,4,Told me in a general message when I first phoned that the Bell internet was down in area code 905 instead of making me wait over 30 minutes to get to a live voice telling me this exact thing.,2
312439,07-JAN-12,05-JAN-12,Diego,,en,65.95.135.250,k.lockhart@sympatico.ca,14496238,000000122354574,5,5,"Nothing the guy I talked to (Diego) was excellen,he was really nice on the phone and solved my problem",4
312440,07-JAN-12,06-JAN-12,Gopi,,en,64.228.91.236,margaretkenneth.jackson@sympatico.ca,14512554,000000122378831,4,4,"Not have to go to a technician but everything turned out ok ,Thanks",4
312441,07-JAN-12,06-JAN-12,Jose,,en,64.231.51.179,keninoverdrive@sympatico.ca,14511166,000000122389881,1,1,"I was w/o internet ALL day!! ""Yesterday was the straw that broke the camels back""

Please tell me what month my contract is up ?
",1
312442,07-JAN-12,28-DEC-11,Rajni,,en,70.50.13.42,carwash1@sympatico.ca,14389320,000000122167226,5,5,"Less waiting time to talk to customer service representative.  Rajni was very polite, helpful and I was quite pleased with her service.",4
312443,07-JAN-12,06-JAN-12,Alex,,en,76.70.83.94,mjcampos@sympatico.ca,14513354,000000122369261,5,5,,5
312444,07-JAN-12,06-JAN-12,Mike,,en,70.26.23.174,bccjmoore@sympatico.ca,14505212,000000122388673,5,5,,5
312445,07-JAN-12,06-JAN-12,Nabil,,fr,76.68.199.134,hu-go@sympatico.ca,14509410,000000122383188,5,5,,5
312446,07-JAN-12,06-JAN-12,Mohamed Amine,,fr,70.48.236.171,e.dinelle@sympatico.ca,14507680,000000122372803,,,Je ne peux reellement répondre à ce sondage puisque je n'ai pas encore reçu l'alimenteur d'énergie que vous devez m'envoyer et je ne sais pas si cela résoudra vraiment le problème,
312447,07-JAN-12,06-JAN-12,Drew,,en,67.70.83.21,mkkarlik@bell.net,14513374,000000122377928,4,4,Waite time was very long,4
312448,07-JAN-12,06-JAN-12,Lohith,,en,64.231.51.92,jgsherwood@sympatico.ca,14510268,000000122368194,3,1,,2
312449,07-JAN-12,06-JAN-12,Gerardo,,en,184.145.8.90,ansleyd@sympatico.ca,14504846,000000122387098,5,5,,4
312450,06-JAN-12,04-JAN-12,Margaret,,en,76.65.187.150,angelxxx@sympatico.ca,14474058,000000122314857,5,5,n/a,5
312451,06-JAN-12,03-JAN-12,Zied,,fr,65.94.124.126,peter.sislian@sympatico.ca,14468882,000000122305737,4,4,"Vos agents Zoubeir # X2690, ainsi que Ameny # XZ578 ainsi que Mohammed Amin # XW846 ont été très efficaces, courtois, et comprehensifs quant au probleme qui nous a empeche d'avoir le service internet.   ",4
312452,06-JAN-12,05-JAN-12,Eddy,,en,76.69.127.150,adalton@sympatico.ca,14489186,000000122348381,4,4,,4
312453,06-JAN-12,05-JAN-12,Erika,,en,66.163.31.138,rsm56@sympatico.ca,14501066,000000122348836,4,3,,4
312454,06-JAN-12,05-JAN-12,Basker,,en,64.229.10.139,chughes7@sympatico.ca,14491470,000000122340661,5,4,"I had some difficulty understanding your technician, but we managed to resolve it amicably",5
312455,06-JAN-12,04-JAN-12,Imed,,fr,184.144.160.90,roger394@sympatico.ca,14485796,000000122330414,3,4,Je voulais vérifier ma connection Internet ce qui fut fait.  Au cours de notre conversation Monsieur Imed m'a fortement déconseillé l'usage de Internet Explorer 9 qui selon lui peut être nuisible à mon ordinateur Windows 7 Premium.  Il m'as recommandé plutôt Internet Explorer 8. Microsoft publicise beaucoup IE 9. ??? ,4
312456,06-JAN-12,05-JAN-12,Sarah,,en,65.93.124.173,maximeherold@bell.net,14498226,000000122364514,5,4,Spoke perfect English and French as should all your employees.  Understood my frustration after being on the phone with support for 5 1/2 hours in which time your staff hung up on me multiple times.,3
312916,06-JAN-12,04-JAN-12,Khan,,en,70.30.99.254,n.lowell@sympatico.ca,14483846,000000122321868,1,1,"My internet connection stopped on Dec. 19.After two lengthy discussions with pleasant men in India, I finally demanded a Human Being come to my home. On Jan. 5,he fixed the problem in ten minutes. I have 240 e-mails to catch up on. I am very upset at your service or lack of.",1
312917,07-JAN-12,30-DEC-11,Sana,,fr,41.226.196.211,bonneville@bell.net,14419490,000000122219698,4,4,,4
312918,07-JAN-12,06-JAN-12,Med Ramzi,,fr,184.146.248.221,ct_6@sympatico.ca,14506692,000000122377826,5,5,,4
312919,07-JAN-12,06-JAN-12,Basker,,en,70.51.223.35,jim.waldriff@sympatico.ca,14510316,000000122370620,5,4,waited on phone for 38 minutes before dealing with a person,4
312920,07-JAN-12,06-JAN-12,Kishore,,en,69.158.85.210,vboggs2222@bell.net,14517528,000000122376564,4,5,a clear english voice,5
312921,07-JAN-12,05-JAN-12,Valarmathy,,en,70.49.245.57,wgsully@sympatico.ca,14503496,000000122340377,2,1,"the tech in India was very polite and tried to be helpful, but it was necessary to ask her to repeat often.  When we were disconnected after she escalated to tech support, no one called me back",4
312922,07-JAN-12,06-JAN-12,Harjeeth,,en,69.159.0.192,moxam5@sympatico.ca,14513554,000000122367264,4,1,Harjeeth tried to help & was very courteus but I was unable to open my pc even log onto internet explorer @ that time without spyware coming up& blocking everything.after system restore anti spyware & anti virus reinstalled .not aware it had been taken off Thank You,4
312923,07-JAN-12,06-JAN-12,Bettaib,,fr,204.101.237.139,belange@sympatico.ca,14505264,000000122374208,5,5,Rien,5
312924,07-JAN-12,06-JAN-12,Noureddine,,fr,76.71.195.16,rovic@sympatico.ca,14515494,000000122383961,5,5,,5
312925,07-JAN-12,06-JAN-12,Aymen,,fr,70.29.253.124,tilola@sympatico.ca,14517132,000000122385354,2,1,la compétence pour régler mon problème,2
312926,07-JAN-12,06-JAN-12,Chirine,,fr,70.51.172.127,jcharbonneau_9@sympatico.ca,14509990,000000122369370,4,4,,4
312927,07-JAN-12,06-JAN-12,Med nejib,,fr,70.24.235.168,rogerlafleur1935@bell.net,14515384,000000122384692,5,5,"Merci, cela a bien fonctionné.",5
312928,07-JAN-12,06-JAN-12,Ronalie,,en,76.70.80.6,pfoto1@sympatico.ca,14514398,000000122370153,3,1,"somehow the call was cut off before resolution of the issue.  Rep had all of my contact info, yet did not contact me after being cut off to resolve the issue.",2
312929,07-JAN-12,06-JAN-12,Andrea,,en,70.49.176.4,geocleaning@sympatico.ca,14508618,000000122374974,5,5,,5
312930,07-JAN-12,06-JAN-12,Nafti,,fr,76.70.62.55,lianeserge@sympatico.ca,14511822,000000122384420,4,4,non,5
312931,07-JAN-12,06-JAN-12,Ghaleb,,en,174.95.49.60,clifford.w@sympatico.ca,14506480,000000122389866,5,5,,5
312932,07-JAN-12,06-JAN-12,Tim,,en,65.95.22.207,jim_hastings@sympatico.ca,14510320,000000122370290,3,3,,2
312933,07-JAN-12,06-JAN-12,Salvador,,en,64.231.50.36,g.l.mccracken@sympatico.ca,14508440,000000122368490,3,4,"The agents accent was difficult to understand.   It took a couple of tries to figure out he was saying ""outage""

The agent seemed reluctant to provide me a trouble ticket.   He did at the end.",3
312934,07-JAN-12,06-JAN-12,Satish,,en,184.145.15.182,acapn4@sympatico.ca,14504258,000000122365995,5,4,,4
312935,07-JAN-12,06-JAN-12,Nadine,,en,50.101.147.77,glasfryn@sympatico.ca,14508774,000000122375587,4,3,Although a lot of time was spent trying to resolve the problem and by late afternoon it appeared to be solved by late evening I had the same problem again.  Everytime I turn on my laptop I lose my internet connection.,4
312936,07-JAN-12,04-JAN-12,Mir,,en,70.31.51.56,dmrt@sympatico.ca,14476866,000000122331032,5,4,,5
312937,07-JAN-12,06-JAN-12,Naoufel,,fr,174.93.129.121,castaway04@sympatico.ca,14506016,000000122375832,5,4,,5
312938,07-JAN-12,04-JAN-12,Ritwik,,en,69.158.173.23,r__kurtz@sympatico.ca,14485048,000000122326399,4,4,,4
312939,07-JAN-12,06-JAN-12,Alexander,,en,64.231.166.51,sunray9@bell.net,14516674,000000122372336,3,2,"I've had the same problem since I've signed up with you.  Losing my internet when the phone rings and is answered.  Nothing has been done about it.  I've spend lots of time on the phone, complaining.  Finally, my husband took over the phone yesterday and got them to send a technician, at no cost to us,  to look at the installation and filters installed.  They will come this morning, Saturday.  If this is not fixed, when we return from our winter holiday, we will switch our services:  phone and internet with Rogers.  We will have no choice.  We cannot handle continuous problems like this and wasted time on the phone with no results. ",2
312940,07-JAN-12,06-JAN-12,Mokhtar,,fr,174.95.247.65,powlesh@sympatico.ca,14514608,000000122381654,4,4,,4
312941,07-JAN-12,06-JAN-12,Suzon,,en,184.147.38.149,nicole.lajoie@bell.net,14513817,000000122387123,5,5,get better music for when the customer is on hold,4
312942,07-JAN-12,06-JAN-12,Mohamed Amine,,fr,74.59.232.206,gaston-montreal@sympatico.ca,14508544,000000122380806,1,1,M'informer comment imprimer ma facture,2
312943,07-JAN-12,06-JAN-12,Temsu,,en,76.69.153.90,richard.down@sympatico.ca,14515128,000000122378037,4,4,none,4
312944,07-JAN-12,06-JAN-12,Vladimir,,en,70.52.97.4,lesjalberts@sympatico.ca,14511770,000000122382328,4,5,I initially called the wrong number (TV instead of Internet service) and it took a very long time (several minutes)for the person to transfer me to the right representative.,4
312945,07-JAN-12,04-JAN-12,Jacqueline,,fr,174.95.185.178,al.chevrier@sympatico.ca,14473654,000000122317019,5,5,Rien excellent service à la clientèle....keep up the good work,4
312946,06-JAN-12,04-JAN-12,Max,,en,65.94.215.194,tlhale1980@bell.net,14487632,000000122315259,2,3,"Actually fix the problem I called about, insead of telling me its my computers problem, only to keep me on the phone longer when you finally realize that it is the modem causing the problem.",3
312947,06-JAN-12,04-JAN-12,Daniel,,fr,184.146.236.241,hitmaker@bell.net,14479036,000000122317900,4,4,,5
312948,06-JAN-12,05-JAN-12,Sofien,,fr,65.94.64.43,o_beaudoin@sympatico.ca,14499474,000000122356383,5,5,,5
311445,07-JAN-12,06-JAN-12,Visakan,,en,70.24.2.58,lheise@sympatico.ca,14511808,000000122382859,5,4,my email was comprimised and was told by someone other they a bell stall to change my password your service man help to get this done,4
311446,07-JAN-12,04-JAN-12,David,,en,76.68.123.241,john.sliwinski@sympatico.ca,14480324,000000122320825,5,4,Nothing,5
311447,07-JAN-12,06-JAN-12,Eya,,fr,70.51.224.21,beaumig@bell.net,14505240,000000122368557,1,2,Un service courtois,1
311448,07-JAN-12,05-JAN-12,Melissa,,en,70.48.242.195,ksfroats@bell.net,14496700,000000122340401,5,5,"Check with the work order for 
confirmation number for billing. Also I thought that the CRTC wasn,t billing as much now in fees.Mine was over $3.00.",4
311449,07-JAN-12,04-JAN-12,Khaoula,,fr,174.92.223.66,magellanpiepic@bell.net,14482254,000000122327189,1,2,"une attente de près de 30 minutes avant de parler à la représentante;et près de 30 min. à essayer de trouver le problème....que finalement on a pas trouvé soit , problème de connection intermitents",2
311450,07-JAN-12,06-JAN-12,Christine,,en,74.14.99.56,johnbotelho5@sympatico.ca,14510578,000000122389142,3,3,,4
311451,07-JAN-12,03-JAN-12,Sihem,,fr,76.71.194.50,desmeules.langis@sympatico.ca,14460960,000000122288311,4,4,temps d attendre tres long,3
311452,07-JAN-12,06-JAN-12,Mohamed Tammem,,fr,67.68.69.238,louise.roch@bell.net,14512054,000000122391734,5,5,Tout était parfait et le représentant était particulièrement gentil.,5
311453,07-JAN-12,07-JAN-12,Gerardo,,en,184.147.56.63,patandpenly.yeung@sympatico.ca,14514194,000000122392260,5,5,Reduce long wait time. I was waiting for 32 minutes before a Rep. answered my call at 10 PM EST on Jan 6th 2012.,3
311454,07-JAN-12,06-JAN-12,Mahesh,,en,184.147.46.50,larrybiekx@sympatico.ca,14511582,000000122382484,5,5,,5
311455,07-JAN-12,05-JAN-12,Munyaradzi,,en,70.49.8.183,john.hauwert009@sympatico.ca,14495872,000000122356374,3,2,Along with their name the respresentative should give his/her number.  So that if I have any need to contact again I should be able to give the identification as well.  As I was told sometimes the call has been documented.  The other thing is that I think all people at the call centre should have the same info because when we were buying a smart phone the next day we have problems with representatives on the phone again.,3
311456,07-JAN-12,04-JAN-12,Rene Jose,,en,184.148.148.55,aurora1846@bell.net,14474346,000000122335360,5,5,none,5
311457,07-JAN-12,05-JAN-12,Cristian,,en,70.26.150.151,x4mation@sympatico.ca,14503620,000000122342865,4,4,"Shorten wait time for service, or, set up a system to leave a phone number and a time when I would contacted.",4
311458,07-JAN-12,06-JAN-12,Jacob,,en,174.92.137.8,bawoodworth@sympatico.ca,14505184,000000122371787,3,4,Speak better english,3
311459,07-JAN-12,06-JAN-12,Ivette,,en,76.70.81.158,tom.szkut@sympatico.ca,14517226,000000122369272,4,5,,4
311460,07-JAN-12,05-JAN-12,Satish,,en,74.15.57.207,ploegsathome@sympatico.ca,14500136,000000122338476,3,4,"It took a long time! And there is suppose to be 24/7 service, but the automated system kept telling me that the office was closed. ",3
311461,07-JAN-12,06-JAN-12,Dorsaf,,en,65.94.68.205,sha-kes@sympatico.ca,14516026,000000122375850,4,4,Sending me the new modem the first time instead of sending me just the power plug. A huge waste of time and postage.,4
311462,07-JAN-12,06-JAN-12,Ali,,en,76.68.80.89,mvuchnich@sympatico.ca,14513658,000000122382454,5,5,Allow me to have the current Fibe 16 promo price.,5
311463,08-JAN-12,04-JAN-12,Oscar,,en,174.93.65.3,gjdiab@sympatico.ca,14478436,000000122319908,4,4,,5
311464,08-JAN-12,04-JAN-12,Preethi,,en,184.145.77.40,dhstorch@bell.net,14476706,000000122326143,5,5,nothing,5
311465,08-JAN-12,04-JAN-12,Srinivasan,,en,174.89.44.116,albertbenlolo@sympatico.ca,14473702,000000122309591,5,5,All good. Callback could have been a little earlier maybe?,5
311466,08-JAN-12,07-JAN-12,Nadia,,fr,174.94.88.100,r.harton002@sympatico.ca,14525562,000000122393030,5,5,rien,5
311467,08-JAN-12,07-JAN-12,Imran,,en,50.100.52.92,cpme@sympatico.ca,14520146,000000122404827,3,4,The service was good.  On thing that could have enhance he experience would be if the Customer Service Rep spoke slower.  ,3
311468,08-JAN-12,07-JAN-12,Khan,,en,76.70.75.176,ralphhunt@sympatico.ca,14525634,000000122398165,4,4,MY COMPURE WAS LOCKED AND YOUR TECHNITION TRIED .HE DID HIS VERY BEST .,5
311469,08-JAN-12,07-JAN-12,Vijay,,en,65.92.174.13,fredpelletier@sympatico.ca,14521348,000000122393027,5,5,Nothing.  The technician was exceptional.,4
311470,08-JAN-12,07-JAN-12,Sulochana,,en,65.95.224.198,cjm1958@sympatico.ca,14519996,000000122393233,5,5,Other than me having problems understnding the technician (which is my fault and due to her accent and a humming on the phone line)nothing,4
311471,08-JAN-12,07-JAN-12,Francine,,en,69.158.84.6,maxtorban@sympatico.ca,14524298,000000122403012,5,5,,5
311472,08-JAN-12,03-JAN-12,Shirin,,en,70.26.241.132,bdodds@sympatico.ca,14458680,000000122284560,4,4,"Mailed my modem the first time I spoke with Nicole. I have had the same address for over 30 years so I know you have the right one.

Shirin did a good job of settling the matter in no time.",4
311473,08-JAN-12,07-JAN-12,Edgar,,en,70.54.36.169,dstewart51@sympatico.ca,14520854,000000122402717,4,3,,5
311474,08-JAN-12,07-JAN-12,Edward,,en,184.147.189.44,jvg@sympatico.ca,14522950,000000122396745,5,5,,5
311475,08-JAN-12,07-JAN-12,Kaouther,,fr,70.53.141.251,jean.susan@sympatico.ca,14522390,000000122395266,3,4,"Parlait un peu trop vite.  Avec son accent, difficile de le comprendre parfois.
",3
311476,08-JAN-12,07-JAN-12,Ben Mahmoud,,fr,76.65.65.172,ouimetl@sympatico.ca,14525104,000000122399429,5,5,"cela dépend toujours  de la difficulté des problèmes....et de la qualité de la comprhension;cette fois ce fut parfait",3
311477,08-JAN-12,07-JAN-12,Aymen,,fr,70.52.75.36,gilbert.lacroix@sympatico.ca,14521564,000000122396363,3,4,"J'ai un problème auditif, le volume de votre boîte vocale est trop faible,lorsque finalement j'ai parlé à un être humain elle s'obstinait à dire qu'elle parlait assez fort alors que la voix était beaucoup plus faible que votre boîte vocale. Même le type de mon deuxième appel a dû répéter souvent pour que j'arrive à décoder ce qu'il disait, je constate que vous n'avez aucun moyen d'améliorer votre communication avez un handicapé auditif. ",2
311478,08-JAN-12,07-JAN-12,Mohamed Nidhal,,en,184.145.251.155,regens@bell.net,14525752,000000122405296,5,5,"Nidhal 122405296
Merci pour l'excellent service !
Ps... J'aurais apprécié le sondage 
en français. ",5
311479,08-JAN-12,07-JAN-12,Sana,,en,184.145.251.155,regens@bell.net,14525754,000000122399456,5,5,"Sana (light) of my life yesterday...
Merci pour votre excellent service et votre coutoisie. ET avec la voix que vous avez c'était le bonheur .",5
311480,08-JAN-12,06-JAN-12,Philip,,en,76.68.55.244,belanger10@sympatico.ca,14505266,000000122369103,4,5,"waited a  long time for technician..could have had a message after I entered phone number relating to internet that customers in Burlington area experiencing problems and that maintenance was being done..






b",3
311481,08-JAN-12,07-JAN-12,Marco,,en,65.94.102.64,balathas@bell.net,14519138,000000122402104,1,1,,1
311948,08-JAN-12,05-JAN-12,Rabeb,,fr,76.71.170.249,marc.sarra-bournet@sympatico.ca,14497834,000000122356299,3,4,"Éviter de revenir à la charge pour pousser une augmentation des services (une fois c'est assez).
J'ai aussi appris que le coût de mon service Internet essentiel plus aurait augmenté de 2 $ par mois depuis le 1er janvier alors que cela n'est pas indiqué dans ma facture. J'ai eu l'impression que j'héritais d'une augmentation parce que j'avais payé les frais uniques de location de modem.
Enfin, j'ai aussi effectué des modifications à mon service de téléphonie, ce même jour. Le courriel de confirmation m'indique que mes crédits de 10 $ pour le forfait Bell me seraient retirés, ce que je trouve très choquant car personne ne m'en a parlé. J'ai répondu au courriel de confirmation pour m'en plaindre, car je considère cela inacceptable.",3
311949,08-JAN-12,28-DEC-11,Reina,,en,64.228.70.225,jim.king@sympatico.ca,14379151,000000122160954,3,4,,3
311950,08-JAN-12,07-JAN-12,Wayne,,en,174.92.90.143,dubuc.rjp@sympatico.ca,14520868,000000122394163,4,4,,4
311951,08-JAN-12,04-JAN-12,Annie,,fr,67.68.114.65,gilles148@sympatico.ca,14478382,000000122316801,1,1,,1
311952,08-JAN-12,07-JAN-12,Luis,,en,174.92.90.143,dubuc.rjp@sympatico.ca,14520870,000000122393360,4,4,,4
311953,08-JAN-12,07-JAN-12,Christopher,,en,174.93.30.34,lockie.lodge@sympatico.ca,14523706,000000122393795,4,4,,3
311954,08-JAN-12,07-JAN-12,Hemavathi,,en,70.50.66.66,juanita.sumner@sympatico.ca,14522884,000000122408197,5,5,Nothing really. Service was prompt and very efficient. Hemavathi is certainly a credit to your company.,5
311955,08-JAN-12,06-JAN-12,Philip,,en,64.231.48.228,jodie.duane@sympatico.ca,14510492,000000122369587,3,3,Not have us on hold for 30 minutes!!!!!! Brutal.,1
311956,08-JAN-12,07-JAN-12,Kevin,,en,74.15.249.144,chris.coral@bell.net,14519940,000000122402045,4,4,,3
311957,08-JAN-12,06-JAN-12,Naveed,,en,209.226.175.33,barb.brittain@bell.net,14505134,000000122378639,3,2,"The actual problem was not solved.  He did address one concern by adding an email address to my blocked senders list, something that I have been able to do in the last few weeks. I have been receiving an error message 403.  This is the problem I wanted to fix, so I can look after such details without contacting the help desk for assistance.

Previous to calling the help desk I tried to solve the problem on your chat line.  The chat rep. wanted to resolve the issue using remote desktop management. This failed due to error 405.  This rep. then suggested I contact the help desk; that there was apparently a connecting error; and settings may have to be corrected.

  So, no the problem is not fixed.",3
311958,08-JAN-12,07-JAN-12,Tyrone,,en,67.71.3.114,rjmacleod@sympatico.ca,14525894,000000122404604,5,5,"nothing-- he was helpful, patient and very professional",5
311959,08-JAN-12,07-JAN-12,Nizar,,fr,76.69.175.183,richlin@bell.net,14525838,000000122409718,5,5,rien d'autre,5
311960,08-JAN-12,07-JAN-12,Hema,,en,64.228.91.194,rhoney@sympatico.ca,14525804,000000122406817,5,5,Nothing.  The young lady who dealt with my problem was HEMA. I have already told her supervisor that she did an excellent job. The problem was not easy to solve but she persevered and explained carefully what I should do. All is now well and I am delighted to have access to this great service,5
311961,08-JAN-12,06-JAN-12,Mokhtar,,fr,70.48.16.223,martineperreault@sympatico.ca,14512762,000000122380795,4,3,On m'a fourni un nouveau mot de passe et c'est correct. On a malheureusement pas réussi à me dire comment changer mon mot de passe de courriel afin que je le personnalise.,3
311962,08-JAN-12,04-JAN-12,Harathi,,en,76.71.151.233,joann000@sympatico.ca,14480174,000000122337118,4,4,Mary returned my call and checked that the problem was resolved.,5
311963,08-JAN-12,07-JAN-12,Jose,,en,70.54.44.250,aurelsimard@sympatico.ca,14519046,000000122405598,3,2,check the line  from  outside  it  got  a carcking  sound in  my  phone  ,4
311964,08-JAN-12,06-JAN-12,Halima,,fr,67.68.173.18,lebeldoris@sympatico.ca,14511684,000000122367886,5,4,rien,5
311965,08-JAN-12,07-JAN-12,Samantha,,en,70.49.245.177,rick.stewart@sympatico.ca,14525842,000000122395959,5,4,All my answers will depend on what happens when I get my next bill.  It is supposed to go from 80 some dollars to 50 some dollars.  I would like to know why a person has to call Bell and complain about paying too much before something is done.  If I hadn't called would I just continue paying the high rates indefinitely?,4
311966,08-JAN-12,07-JAN-12,Edward,,en,184.151.115.49,valerieprice@sympatico.ca,14527306,000000122395042,5,5,Nothing - he was absolutely perfect.  His name was Edward from Ottawa and his operator number is #67109.  You should give him a gigantic raise because he was absolutely wonderful and helpful and polite and everything that Bell should wish for in an employee,5
311967,08-JAN-12,07-JAN-12,Dilli,,en,70.54.114.83,t___price@sympatico.ca,14526902,000000122408174,5,5,,4
311968,08-JAN-12,26-DEC-11,Celina,,en,70.53.121.136,dmmovilla@sympatico.ca,14364176,000000122135901,5,4,,5
311969,08-JAN-12,05-JAN-12,Habib,,fr,70.30.181.140,jn.giroux@sympatico.ca,14495712,000000122348071,1,1,,1
311970,08-JAN-12,06-JAN-12,Hatem,,fr,65.92.180.95,chevrier37@bell.net,14506240,000000122372105,4,5,,5
311971,08-JAN-12,07-JAN-12,Arthur,,en,64.231.166.15,kbbennett@sympatico.ca,14523080,000000122401247,5,4,,4
311972,08-JAN-12,07-JAN-12,Neila,,fr,65.94.16.90,catinick@sympatico.ca,14519784,000000122398459,5,5,,5
311973,08-JAN-12,05-JAN-12,Yosimar,,en,65.92.191.12,donern@bell.net,14492620,000000122351309,5,5,Am always satisfied when calling Bell when having any problems.,5
311974,08-JAN-12,05-JAN-12,Steve,,en,74.12.234.124,mjsanch@sympatico.ca,14498798,000000122353797,5,2,"The service I receive from your Bell representative's is great, but I still have no internet for a day or so. This is happening often. I have the phone number memorized I call so often. I'm looking for a different provider.",2
311975,08-JAN-12,07-JAN-12,Naveen,,en,70.49.185.226,dean_p@sympatico.ca,14520462,000000122405245,4,1,sometimes the best solution is the easiest. We went around the problem and could not solve it later when I uninstalled the couple of programs which caused this and which i also informed the guy of everything is perfect again,4
311976,08-JAN-12,31-DEC-11,Ahmed,,en,65.93.100.50,rick.givlin@sympatico.ca,14437078,000000122242133,4,4,,4
311977,08-JAN-12,06-JAN-12,Katrina,,fr,74.56.75.73,laurent_samson@sympatico.ca,14511618,000000122377428,4,3,"je devrai voir avec la prochaine facture si tout est corrigé; de plus si j'ai un crédit au lieu d'un remboursement je ne sais pas comment je pourrai récupérer mon argent s'il le faut",
311978,08-JAN-12,06-JAN-12,Youssef,,fr,74.15.136.131,bournivalj@sympatico.ca,14505604,000000122370963,4,4,,4
311979,08-JAN-12,05-JAN-12,Deborah,,en,70.27.62.58,kwindy@sympatico.ca,14496734,000000122355497,4,3,provide actual usage details for my internet account,3
311980,08-JAN-12,07-JAN-12,Marc,,fr,76.64.251.232,jgncloutier@sympatico.ca,14522506,000000122401711,5,5,Répondre de la même façon lors de l'appel précédent,5
311981,05-JAN-12,04-JAN-12,Jose,,en,64.231.93.221,jwstassen@sympatico.ca,14480636,000000122322014,4,5,,5
312457,06-JAN-12,05-JAN-12,Jordan,,en,64.229.225.7,deweyox@bell.net,14492350,000000122344847,4,4,wait time on hold,4
312458,06-JAN-12,31-DEC-11,Aguibou,,fr,174.93.250.227,rlcf@sympatico.ca,14437106,000000122244112,4,4,rien pour l'instant,4
312459,06-JAN-12,05-JAN-12,Hari,,en,184.147.5.207,gord.todd@sympatico.ca,14494096,000000122356574,5,5,,5
312460,06-JAN-12,05-JAN-12,Salvador,,en,70.26.58.155,ebh001@sympatico.ca,14492852,000000122341094,3,1,I would love to speak to someone who could actually solve my problem.,1
312461,06-JAN-12,02-JAN-12,Khan,,en,174.119.114.59,joyce.gundy@sympatico.ca,14449808,000000122269861,1,1,"You have been billing me for High Speed since 2004-that's seven years for low speed service. When I tried to get my internet connection improved from 1.4 megs, I found out that it couldn't go above about 2 megs. I should have been told when the service was set up that the line caps out a low speed. And I should not have had to pay over $50 per month all those years.

",2
312462,06-JAN-12,05-JAN-12,Reginald,,fr,76.65.88.195,laurin.pauze@sympatico.ca,14496944,000000122353324,4,5,,4
312463,06-JAN-12,05-JAN-12,Jude,,en,70.49.14.180,dorrous@sympatico.ca,14492650,000000122360216,3,3,"nothing-I did not have a yellow ethernet cable to continue. It was being sent to me, but I had been so long without email that I went and purchased it myself.The Bell rep said it would be sent to me, but would take several days to be delivered.",5
312464,06-JAN-12,05-JAN-12,Max,,en,65.92.76.23,bailey.marjorie@bell.net,14490080,000000122352745,4,4,I guess nothing could have been done better to improve my recent experience with the internet problem.,5
312465,06-JAN-12,04-JAN-12,Benjamin,,en,184.145.108.67,chillywilly9@bell.net,14475650,000000122326930,4,4,,4
312466,06-JAN-12,05-JAN-12,Venkatesh,,en,69.156.80.173,alpatti@sympatico.ca,14489462,000000122343104,5,5,?,5
312467,06-JAN-12,06-JAN-12,Martin,,en,64.231.115.235,roy.monger@sympatico.ca,14501014,000000122365504,5,5,...it take quite a while to get through !,5
312468,06-JAN-12,05-JAN-12,Orlando,,en,69.158.169.58,marceltalbot@bell.net,14497860,000000122361183,5,5,Service was excellent.,5
312469,06-JAN-12,05-JAN-12,Kumar,,en,70.50.14.5,rosschurchill@sympatico.ca,14500990,000000122341779,1,1,....understand the problem and the solution,2
312470,06-JAN-12,05-JAN-12,Manel,,fr,67.71.182.206,huguette.lemoine@sympatico.ca,14494704,000000122343534,4,4,,4
312471,06-JAN-12,05-JAN-12,Vijay,,en,184.145.120.78,rayfrost@sympatico.ca,14500434,000000122353254,5,5,,5
312472,06-JAN-12,05-JAN-12,Mukesh,,en,64.231.4.44,foleysigns@sympatico.ca,14493404,000000122346454,4,4,Sometimes the person I was talking with was a bit hard to understand (had an ancent) so I had to have him repeat what he had said,5
312473,06-JAN-12,05-JAN-12,Stephen,,en,69.159.9.80,emdeangelis@sympatico.ca,14493030,000000122344205,5,5,,5
312474,06-JAN-12,05-JAN-12,Taha,,fr,70.26.241.51,claire468@sympatico.ca,14491512,000000122363245,4,4,,5
312475,06-JAN-12,05-JAN-12,Melissa,,en,174.95.210.69,wa.melnychuk@sympatico.ca,14503372,000000122342319,5,5,,5
312476,06-JAN-12,04-JAN-12,Heni,,fr,67.68.56.10,angele.a@sympatico.ca,14474052,000000122316557,4,2,"j'ai un problàme avec( Y tube)
occasionnellement, on m""a suggéré de passer à une performance plus élévée qui coute plus cher.
C'est curieux que cet été, je n'avait pas ce problème.
 enfin!",5
312477,06-JAN-12,05-JAN-12,Joseph,,fr,67.70.133.44,patom_d@sympatico.ca,14499744,000000122355041,4,4,,4
312478,06-JAN-12,05-JAN-12,Malek,,fr,70.30.222.233,colombetherrien@bell.net,14491648,000000122354617,1,4,"j'ai été tres décu de mes premier appels, je ne suis aucunement raciste mais hier j'ai passer proche de le devenir, quand tu appel c'est asser rare que tu parle a un qui parle notre langue oui il parle francais un peu mais ils ont de la misere a te comprendre ;-( la deuxieme fois que j'ai appeler celui là ne parlais pas asser fort pourtant je l'ui ai de parler plus fort a plusieur reprise sans réussir, tout ca pour vous dire qu'hier je n,ai absolument pas été satisfaite j'ai perdu au moins plus qu,une heure au téléphone a essayer de me faire comprendre ;-( ya vraiment juste le dernier a qui j'ai parler qui me comprenais tres bien et que moi aussi je comprenais tres bien et qu'il ma donner un service impécable.aujourd'hui faut que j'appel pour faire activer ma boite vocale sur mon téléphone, et j'ai quaisiment peur de recommencer comme hier ;-( bonne journée. colette. Désolé de mon commentaire négatif.",3
312479,06-JAN-12,05-JAN-12,Nora,,en,64.231.164.124,iebrubacher@bell.net,14494761,000000122341155,5,5,"Nora  was polite  understanding  patient  with this Brain Trauma senior - relatively new comer to the net.  I asked a zillion ?'s  and she answered them! Thanks  One I forgot was -  
??When I had Windowsd XP   I had and understood their  address/ phone book directory -  Can I  upload it onto windows 7  as theirs  just doesn't work for me - I suffered a concussion  in '92  and  I really really need  my address/telephone  book back -  computer Liquidators disposed of my XP hard drive  with all my addresses etc  I am still in post trauma  stress syndrome over that!!!~!~ and unorganized!
??Someone has suggested that I bring in a "" memory stick  and they will down load the XP   directory programme  for me  to put onto  my present Windows 7  I sure hope that will work!! 

??Where can those of us  with  Brain Trauma  get answers to the ?'s we run into as we are learning.?  Classes do not help  as we need  to  practice  what we learn as we learn  -
 necessity  is really our best teacher. 
Nora  thanks again  
",5
312480,06-JAN-12,03-JAN-12,Nagender,,en,50.100.83.225,alexstew@sympatico.ca,14457852,000000122288764,3,3,"We had to get our friend to spend a long time on the phone to resolve the issue which appeared to be something that the Bell Security on our computer should have looked after. the scheduled scan was completed the night before when I was using the computer. the next morning, right sfter start up, the problems occured.",3
312481,06-JAN-12,05-JAN-12,Hency,,en,69.159.86.123,marck_a_boudreau@sympatico.ca,14497869,000000122357752,3,2,,4
312482,07-JAN-12,06-JAN-12,Dashrathan,,en,70.31.98.175,favio@sympatico.ca,14508126,000000122368630,5,5,"I realize everyone is etitled to a job even if they have a heavy foreign accent. However, as the paying client, I deserve to speak to a person with a Canadian accent!! I had to turn the phone over to my husband who has more patience than me, and still with difficulty, he managed to understand well enough to get the problem solved.I felt badly for the representative as I am sure he was as frustrated as us, but he kept calm and was always polite and repeated the instructions as many times as he had to.",4
312483,07-JAN-12,06-JAN-12,Larissa,,en,70.24.174.218,jirar@sympatico.ca,14510356,000000122384554,5,5,"Larissa, the Tech that assisted me was very well qualified and I was extremely happy with the her technical knowledge she provided me...",5
312484,07-JAN-12,06-JAN-12,Elyes,,fr,174.94.121.76,r.lamarre@sympatico.ca,14514726,000000122378608,5,5,,5
312949,06-JAN-12,05-JAN-12,Med Ramzi,,fr,76.69.181.39,audbut@sympatico.ca,14489910,000000122354760,1,1,"Bonjour  Jhon Dinardo
Premièrement je ne suis pas Mme Lise Audet, mais son conjoint Raynald Buteau.C'est moi qui est la personne qui s'occupe de tout ce qui est compte téléphonique internet et finalement cable télé.
Je sais que je vous écris dans le vide et que vous ne tiendrai jamais comptes de mes plaintes. Vous être bien plus intéressé par votre gros poste chez Bell et votre salaire, que de bien servir votre clientèle qui vous votre gros  salaire.
J'achève de faire le tour du monde pour pouvoir réglé le problème que j'ai chez moi à Québec Canada. Je n'ai rien envers les gens de la Tunisie ou de l'algérie. Il font tous leur possible pour bien nous répondent. Mais il sont loin de notre réalité et du problème. Le problème est quand le module pour internet sans fils est branché, Il entre en conflit avec l'intrecomme de l'immeuble pour mon appartement. Si je le débranche ( le module internet sans fils de Bell ) l'intercomme de l'immeuble  pour mon appartement fontionne correctement.Le problème est apparu il y à deux mois environ, en novembre 2011. Avant tout fonctionnait très bien. C'est des tests faitpar le technicien de l'immeuble qui a permis de déterminer le problème de votre appareil. Mais vos spécialistes disent que c'est pas le module qui est en trouble mais l'intercomme de l'immeuble. Tout le monde se renvoie la balle et rien ne se fait. 

Au sujet de mes commentaires personnel ou pour discuter du probème vous pouvez toujours me rejoindre chez moi au 418 623 9699 ou sur mon cellulaire Bell 418 576 1194 Mais je sais qu'il n'en sera rien comme le service de Bell en 2011 et 2012

Vous avez tous oublier que c'est les clients qui payent le salaire de touts les employers de Bell

Raynald Buteau  ",2
312950,06-JAN-12,29-DEC-11,Wafa,,fr,174.89.224.60,LANOUE.NANCY@sympatico.ca,14402800,000000122201321,5,5,,5
312951,07-JAN-12,03-JAN-12,Jacques,,en,76.64.79.5,kamontminy@bell.net,14464980,000000122298115,3,1,"Between Jacques and the two Tech Solutions rep from Bell Mobility I was dealing with before I was transferred to Jacques, there appeared to be a differing of opinions as to what was causing the problem I was experiencing and neither Bell nor Bell Mobility was able to come up with a solution.  Perhaps better guidelines as to 'who' is responsible for potential issues would have saved me spending nearly 90 minutes on the phone in total.",5
312952,07-JAN-12,06-JAN-12,Alejandro,,en,174.91.49.213,shaynka@sympatico.ca,14501702,000000122365668,5,4,,4
312953,07-JAN-12,06-JAN-12,Rahma,,fr,67.68.255.4,johanne_6@sympatico.ca,14510524,000000122371714,4,5,"Pour cette fois-ci ce fût régler rapidement mais parfois c'est très difficile.  J'avais appelé vers le 9 déc. dernier pour un problème d'envoi avec mon cellulaire et j'ai été transféré 4 fois de département avec une attente de 45 min.  j'étais fâchée et j'avais le goût de tout canceller mes services.  Car on dirait que lorsque c'est le temps d'acheter on est toujours au bon département mais lorsque c'est pour un problème, c'est jamais le bon département on se fait transférer dans plusieurs départements qui n'est jamais le bon ou des fois on nous raccroche la ligne, on doit rappeler et le temps d'attente est très long.",3
312954,07-JAN-12,06-JAN-12,Fourat,,fr,76.67.205.245,beauchamppierre@sympatico.ca,14505236,000000122381900,,1,"M.le V.-P., je crois que vos ""experts"" devraient être au courant des lettres que vous expédiez à vos clients ... !
Aucun ne pouvait répondre au ""sens"" de votre lettre à mon intention du 12 décembre dernier!!!  Je crois davantage pertinent de vous écrire personnellement  en autant que l'on daigne bien me transmettre l'adresse postale à laquelle je dois adresser ma lettre qui vous donnera tous les détails pertinents (sans que j'aie à écrire à votre Président, pour le moment). Je vous remercie à l'avance pour cette information et j'attends impatiemment de vous lire.
Pierre Beauchamp
P.S. Il y a urgence étant donné que votre lettre m'informe que mon service actuel Internet sera MIS HORS D'USAGE SOUS PEU,bien que personne de vos services ne sache pourquoi et comment éviter cette situation!  À moins de contacter Videotron qui me fait d'excellentes offres !!!",1
312955,07-JAN-12,06-JAN-12,Sandra,,en,74.12.249.50,lrmorris@sympatico.ca,14512110,000000122373139,2,1,"THERE MUST BE A WAY THAT BELL CAN PROVIDE THE SAME TYPE OF SERVICE THAT I HAVE ENJOYED WITH YOUR RURAL SERVICE 
RATHER THAN SUPPLYING ME WITH THE TURBO HUB WHICH WILL COST ME MORE FOR INITIAL SERVICE AND I UNDERSTAND WILL COST MORE FOR ACTUAL USAGE. I TRIED YOUR TURBO - STICK AND SENT IT BACK TO YOU, TOTALLY DISGUSTED THAT YOUR SALES DEPARTMENT MISREPRESENTED IT'S USAGE. 
I HAVE BEEN A LOYAL BELL CUSTOMER FOR OVER 50 YEARS AND A STOCK HOLDER OF 2000 SHARES SINCE 1994. I WANT BELL TO MAKE MONEY BUT CERTAINLY NOT BY TREATING THEIR CUSTOMERS IN THIS MANNER. I WILL ATTEND THE NEXT HOLDERS MEETING.                


  



 ",2
312956,08-JAN-12,07-JAN-12,Vladimir,,en,174.94.34.72,joanne.rollins@sympatico.ca,14522660,000000122402170,2,3,"I needed some new filters for my phone lines and was told to call 310 surf. There is not a specific line for products and was on hold for ever. When finally got through was but on hold two more times, and talk to people who could not speek english very good.  Consiquently it took close to an hour on the phone before I got my request.",2
312957,08-JAN-12,07-JAN-12,Henry,,en,70.51.49.152,sgrinspan@sympatico.ca,14526432,000000122404516,5,5,,5
312958,08-JAN-12,05-JAN-12,Aswathy,,en,70.31.66.167,henry.kivi@sympatico.ca,14494540,000000122338388,3,3,"Two hours later the same error appeared, i.e.. no DSL and so no Internet. Jan. 6 a new modem was delivered to my house, no covering letter. Anyhow,installed it on Jan.7 around noontime, successfully. However, two hours later there was no DSL connection again. Tried all the error finding procedures provided by your help program with no luck. I did then work on the computer ignoring Internet and surprise, at 10 pm a message appeared that the error had been corrected. Now I had the connection to Internet again. This morning it appears to be working although for a half minute the green Internet light went out. I'm keeping my fingers crossed and hoping for the best. This appears to be a strange case. Thank you for trying to help.

Yours truly,
Henry H. Kivi ",4
312959,08-JAN-12,17-DEC-11,Ayoub,,fr,70.49.76.46,suzanneenfloride@sympatico.ca,14287432,000000121952636,5,5,,5
312960,08-JAN-12,07-JAN-12,Sihem,,fr,70.29.148.162,claude.hamel4@sympatico.ca,14520014,000000122394668,4,4,Moins de retenu en ligne,4
312961,06-JAN-12,04-JAN-12,Nes,,en,70.50.22.40,daw2@bell.net,14476474,000000122315727,5,5,"Any confusion over the disputed charge was probably due to  not completely understanding  your out of country agent who initially approached me.
Both my wife and myself(on another line) did not recall any mention of a $99.95 charge in fact one of the agents indicated an increase of just 3 cents above what was the current charge.",5
312962,06-JAN-12,05-JAN-12,Nischal,,en,70.26.33.251,rj.kelly@sympatico.ca,14500730,000000122348741,5,5,Nothing,4
311482,08-JAN-12,07-JAN-12,Jason,,en,64.228.142.155,deevans1@sympatico.ca,14520498,000000122394268,5,5,"jason was very helpfull and he was really knowledgeable knew his job well a pleasure to deal withwe dont always get that when you call in sincerly
donna evans",5
311483,08-JAN-12,04-JAN-12,Joseph,,en,70.26.97.18,lailaculbert@sympatico.ca,14481276,000000122312868,3,4,My initial call was 45 minutes total after being put on hold several times and being transfered between people.  That is too long! Then I needed to wait until the next day for a service call to resolve my issue.  I called Wed. am and on Thursday at 12:00 someone came to solve the problem. It was Bells fault there was a problem in the first place.  We had been removed from an internet port during someone elses service call or installation.  ,3
311484,08-JAN-12,07-JAN-12,Mahrane,,fr,65.92.31.41,grenier.petroff@sympatico.ca,14521714,000000122408758,5,4,"De passer directement à la bonne personne afin d'éviter d'explication notre situation plusieurs fois nous aurions pu éviter un bon 30 minutes de conversation si Mahrane avait été impliqué des le début. La première personne ne semblait pas comprendre ma sistuation de ""vitesse"". Meri à Mahrane",3
311485,08-JAN-12,05-JAN-12,Shirley,,fr,80.82.68.181,jlacourciere@sympatico.ca,14495654,000000122341424,1,1,"Ca fait plusieurs appels de service que nous logeons pour notre Internet qui ne cesse de couper . Plusieurs techniciens sont venus et ont fait differentes interventions mais sans success. Ce 5 janvier nous avons recontacte vos services après une periode des Fetes Internet tumultueuse. La preposee de premier niveau a qui nous avons raconte encore une fois notre histoire depuis le debut semblait tres comprehensive et nous a transfere a une autre de niveau semble-t-il superieur (une certaine Tania je crois) . Celle ci nous a oblige a debrancher pour la xieme fois tous nos appareils telephoniques pour nous rappeler 10 minutes plus tard en nous assurant que lon aurait plus jamais de probleme. Ce quelle voyait du haut de ses appareils de tres haut niveau marquait que tout etait parfait dans notre Internet.   Nous lui avons demontre notre grand scepticisme face a son enonce et lui avons demande de quand meme mettre notre ligne Internet sous observation pour verifier sil ny avait pas encore des interruptions pourtant constates apparamment anterieurement par dautres employes de vos services. Cette derniere nous a donne un rendez vous telephonique pour le samedi suivant le 7 janvier entre 11:00h et 12:00h. pour savoir les resultats de nos observations communes. Nous avons attendu son telephone en vain. Depuis le service ne sest guere ameliore. Coupures, après coupures, après coupures.....meme que pour vous ecrire ces mots jai du my reprendre et transcrire mon texte dans Word pour le copier dans votre casier car lInternet a coupe et tout efface. Nous demeurons ici depuis 3 ans. A notre arrivee ici le service Internet etait tres bien et nous etions tres satisfaits. Mais depuis la derniere annee le service se degrade a vue doeil. On ecoute beaucoup la radio par Internet et aussi la tele, cest tres facile de constater que ca coupe. Notre facture de Bell atteint au total Presque $300 par moi incluant la tele et le tel. Cest quand meme beaucoup de sous!!!!! On est en droit dobtenir du rendement....",1
311486,08-JAN-12,07-JAN-12,Leni,,en,74.14.49.69,michelle.elliott@sympatico.ca,14524498,000000122398382,5,5,,5
311487,08-JAN-12,04-JAN-12,Dinesh,,en,64.231.153.108,kidd2t@sympatico.ca,14480992,000000122332231,4,4,,4
311488,08-JAN-12,07-JAN-12,Med Anouar,,fr,69.157.140.118,sstpierre@sympatico.ca,14526710,000000122405097,5,5,pas du tout,5
311489,08-JAN-12,06-JAN-12,Adnen,,fr,65.93.169.46,stephanecarre@sympatico.ca,14516518,000000122380928,3,2,"Pour la première fois depuis des années, j'ai eu un contact avec l'un de vos représentant réellement à 
l'écoute de son client. C'est tellement rare que cela 
mérite d'être souligné. Vous avez habituellement, surtout en téléphonie un fort mauvais service à la 
clientèle. Vous devez perdre beaucoup de clients...",2
311490,08-JAN-12,31-DEC-11,Keerthi,,en,99.224.24.60,brigid_chas@sympatico.ca,14431994,000000122245897,1,1,"I think by the number of complaints you get you should be, as a business, be able to work this out for yourself.",1
311491,08-JAN-12,07-JAN-12,Mokhtar,,fr,70.48.26.79,jaclyne.trahan@sympatico.ca,14522200,000000122405966,4,4,vous aviez résolu le problème merci,5
311492,08-JAN-12,07-JAN-12,Karla,,en,69.158.35.45,hprice1@sympatico.ca,14521988,000000122401284,5,5,"instant answers could be more clear
i.e. changing the time on email....see number 4.  It states ""under your birth date"".  On my profile it is BESIDE not UNDER.
",5
311493,08-JAN-12,01-DEC-11,Basho,,en,76.71.92.172,jgruarin@bell.net,14169946,000000121627176,1,1,provided a viable solution,3
311494,08-JAN-12,04-JAN-12,Khaled,,fr,69.156.203.130,dionbouchard@sympatico.ca,14476778,000000122317535,5,5,,5
311495,08-JAN-12,07-JAN-12,Hari,,en,65.92.35.152,dreera@sympatico.ca,14520818,000000122407430,3,3,"Tech-assistant had a very strong accent. I had to keep asking to repeat what he was saying. It was frustrating.
He was friendly, but hard to understand.",3
311496,08-JAN-12,07-JAN-12,Imran,,en,174.91.89.167,laliddell@sympatico.ca,14523392,000000122400861,3,,Address the issue several months ago when we called about the same thing.  Last time - no follow up.  This time - a technician has to come out to assess the line problem (the problem obviously existed before).,
311497,08-JAN-12,07-JAN-12,Irfan,,en,65.93.165.248,ijjames@bell.net,14522078,000000122399408,5,5,Bel booked someone to be here Sat between 8am & noon. No one came and I was not notified they were not coming,5
311498,08-JAN-12,07-JAN-12,Divya,,en,174.91.135.81,markjarrar@sympatico.ca,14524148,000000122407891,4,4,Every thing was fine,
311499,08-JAN-12,02-JAN-12,Imran,,en,69.156.144.58,jimandtammy@sympatico.ca,14449424,000000122257923,5,5,Lower my monthly bill for services.,4
311500,08-JAN-12,06-JAN-12,Melissa,,fr,174.92.223.184,carhen@bell.net,14505918,000000122373317,4,2,"Bonjour

Avoir des meilleurs forfait pour l'internet, c'est toujours pour les nouveaux clients, on n'est quoi nous pour vous autres? pas important les anciens clients. Il faut remédier a cela. Merci en attendant une réponse.

Mr.Croussette.",4
311501,08-JAN-12,06-JAN-12,Ammar,,fr,70.49.78.95,je.martineau@sympatico.ca,14510044,000000122377049,4,5,,4
311502,08-JAN-12,07-JAN-12,Kiely,,en,184.148.10.207,cseal@sympatico.ca,14520180,000000122402047,5,5,"Shorten the time taked to have my call answered.
Get rid of the synthetic patronizing voice.",5
311503,08-JAN-12,05-JAN-12,Vincent,,en,69.157.150.121,shakey1@sympatico.ca,14501648,000000122351712,4,4,,5
311504,08-JAN-12,02-JAN-12,Imran,,en,65.95.226.57,jarm@sympatico.ca,14449084,000000122268074,1,1,Give me what I asked for,1
311505,08-JAN-12,07-JAN-12,Nelly,,en,184.145.8.87,bobba_fett@sympatico.ca,14519440,000000122397521,4,4,,5
311506,08-JAN-12,07-JAN-12,Majdi,,fr,76.65.179.130,helene.goutier@sympatico.ca,14521900,000000122406684,5,4,Tout a été ok,5
311982,05-JAN-12,04-JAN-12,Aroua,,fr,184.144.221.160,mariecsimone@sympatico.ca,14482486,000000122318013,5,5,Diminuer le temps d'attente pour parler avec un technicien.,5
311983,06-JAN-12,05-JAN-12,Manuel,,en,69.159.86.16,dorwood@sympatico.ca,14492652,000000122347506,5,5,"I had difficulty finding the Chat Live option on your web page.  I had to call an agent and go through security for the third time as my enquiry could not be resolved on the telephone.  The agent was kind enough to remotely set up an icon on my desktop however, it shouldn't that difficult.",5
311984,06-JAN-12,05-JAN-12,Pau,,en,174.92.64.31,janlyle@sympatico.ca,14495122,000000122340724,5,5,"I had to beg for reductions on my bill, I do think all customers should be treated equally and fairly!! We have been loyal customers since day one...yet new customers are given deals that we pay double.",3
311985,06-JAN-12,05-JAN-12,Cindy,,en,65.92.198.218,nesbittr@sympatico.ca,14499230,000000122364718,2,1,"Person was unsure of herself, seemed untrained, not knowledgeable",3
311986,06-JAN-12,05-JAN-12,Moises,,en,76.64.192.51,r.ingalls@sympatico.ca,14500282,000000122362816,4,1,"After being a long term customer of Bell Internet, I am going with another service provider since my hi-speed connection is now running at 200k mbps.  It happened when I was persuaded to leave my grandfathered plan and take on the new plan.  Nothing they can do!! Too bad for you.  Oh I am taking the telephone service with it!!!!!!",1
311987,06-JAN-12,05-JAN-12,Edgardo,,en,65.94.28.14,dorothie@sympatico.ca,14492648,000000122340151,5,5,,5
311988,06-JAN-12,04-JAN-12,Chaouki,,fr,174.92.163.39,vincent.bouchard@sympatico.ca,14488058,000000122319894,3,5,"de m'avoir envoyer le nouveau router lorsque mon dossier a été révisé le 22 novembre. Cette fois-ci, je l'ai reçu hier le 5 janvier par Purolator. Service rapide, n'est-ce pas! Ce que je déplore est que le colis a été déposé simplement à ma porte sans plus!",5
311989,06-JAN-12,04-JAN-12,Paola,,en,64.7.140.82,thomsonboys3@sympatico.ca,14487540,000000122335813,4,4,"I wanted to say that we had a bell rep come out to our home on Jan 5'12, Barb, and she was fantastic. She was very helpful and made sure all our computers and playbooks were working before she left. Since we know very little about computers it was so nice to have her come in and complete everything and she made it look so easy. Very nice person. Thank you. 
The Thomson's",4
311990,06-JAN-12,03-JAN-12,Liban,,en,206.47.249.247,lamoureux22@bell.net,14465582,000000122283205,5,5,,1
311991,06-JAN-12,04-JAN-12,Mario,,en,209.183.159.164,bravo.sce@sympatico.ca,14474972,000000122320814,1,1,ilf you offer additional e-mail addresses it should not require assistance why can you not just load the request online and send it in?????,1
311992,06-JAN-12,05-JAN-12,Karen,,en,70.31.57.50,salman3@sympatico.ca,14501280,000000122351263,5,5,"I can find no fault with the service provided by Karen. Indeed, she corrected the error which had been made previously by another Bell Representative.",3
311993,06-JAN-12,05-JAN-12,Mohamed Abdelkader,,en,65.93.124.173,maximeherold@bell.net,14498228,000000122354477,1,3,Basically fix the problem myself,2
311994,06-JAN-12,05-JAN-12,Ammar,,fr,69.156.203.244,gaut830@sympatico.ca,14493732,000000122352897,4,4,,5
311995,06-JAN-12,05-JAN-12,Kanchumarthi,,en,65.94.103.229,leshellers@sympatico.ca,14497072,000000122343989,5,5,"I was somehow rerouted to mobility (likely my error) and then the credit area in error, however each person offered to redirect me to the internet area, which was satisfying.  ",5
311996,06-JAN-12,04-JAN-12,Rain,,en,174.93.11.62,dcskillings@sympatico.ca,14476516,000000122314264,3,4,,3
311997,06-JAN-12,05-JAN-12,Richard,,en,76.64.56.145,svilim@sympatico.ca,14502378,000000122360095,5,5,"A young man by the name of Richard spoke proper English, was patent and kind and helped me. This in total contrast to the last time I called for help.",4
311998,06-JAN-12,05-JAN-12,Alejandro,,en,70.24.211.195,gmisener@sympatico.ca,14494072,000000122354246,5,5,,5
311999,06-JAN-12,04-JAN-12,Cristian,,en,184.146.105.163,spex_@bell.net,14486794,000000122315118,4,4,"Better telephone reception (headset perhaps?)...speech was somewhat garbled, which made rapid communication difficult.",5
312000,06-JAN-12,05-JAN-12,Gayathri,,en,24.139.12.54,greybruceint@sympatico.ca,14494206,000000122354921,3,4,Stop asking so many sercity questions and help me.,2
312001,06-JAN-12,05-JAN-12,Elvis Francisco,,en,184.145.124.181,barbara.susan.booth@sympatico.ca,14490116,000000122353911,3,3,Fix the internet and the wireless functions,3
312002,06-JAN-12,05-JAN-12,David,,en,76.65.186.14,osandikk@sympatico.ca,14499562,000000122355961,4,4,none,5
312003,06-JAN-12,05-JAN-12,Ahmednur,,fr,174.94.124.250,andre_morin@sympatico.ca,14489580,000000122362858,5,4,,5
312004,06-JAN-12,04-JAN-12,Jason,,en,76.64.36.65,cathyord@sympatico.ca,14475418,000000122335552,4,5,Made the new part (power supply to modem) arrive instantaneously! ,5
312005,06-JAN-12,05-JAN-12,Farhana,,en,70.52.64.123,gracefloyd@sympatico.ca,14494140,000000122364354,5,5,"I just loved the patience she had and everything is working well now, thank you",5
312006,06-JAN-12,05-JAN-12,Silvia,,en,76.64.117.79,marilynem@sympatico.ca,14497968,000000122348260,5,4,Nothing,4
312007,06-JAN-12,05-JAN-12,William,,en,70.30.72.146,fredbattistuzzi@sympatico.ca,14493524,000000122345251,5,5,,4
312008,06-JAN-12,05-JAN-12,Oscar,,en,184.145.74.92,a.g.mills@sympatico.ca,14489018,000000122353223,4,3,,4
312009,06-JAN-12,05-JAN-12,Hari,,en,69.159.75.46,unique800@sympatico.ca,14503126,000000122349118,5,5,"I have a hearing problem. Hari and I had difficulty, at times, understanding each other. However, Hari was very patient and did resolve my issue. Two suggestions: voice training to meet needs of, declared, disabled clients (hearing). Volume control at your end, when I turn mine up to max. the sound get distorted. I'm very pleased with Hari,s assistance. Thank you.",4
312010,06-JAN-12,06-JAN-12,Nelson,,en,64.231.115.235,roy.monger@sympatico.ca,14501016,000000122365669,5,5,nothing !  Nelson was very polite and patient . He got my problem with BlackBerry Tablet resolved nicely,5
312011,06-JAN-12,03-JAN-12,Karthika,,en,184.145.3.84,warburtonp@sympatico.ca,14472400,000000122306529,5,,"If the problem could be resolved in fewer calls, each call gave the impression it would be resolved, I know this is not the last workers problem but she has to deal with their inability to reach a resolve.  ",
312012,06-JAN-12,05-JAN-12,Med Amine,,fr,184.145.255.237,smigneault000@sympatico.ca,14501956,000000122343587,3,2,,4
312013,06-JAN-12,05-JAN-12,Ahmed,,fr,184.145.255.237,smigneault000@sympatico.ca,14501958,000000122348898,3,4,,4
312014,06-JAN-12,05-JAN-12,Salvador,,en,64.231.82.250,jmviglas@sympatico.ca,14495710,000000122362106,5,5,nothing,5
312015,06-JAN-12,05-JAN-12,Madhu,,en,70.49.226.109,dawsonshoes@sympatico.ca,14492088,000000122343206,4,4,,4
312016,06-JAN-12,04-JAN-12,Michel,,en,74.14.203.245,descon@bell.net,14476640,000000122310032,5,5,Perfect,5
312017,06-JAN-12,05-JAN-12,Erika,,en,76.68.232.90,awosu@sympatico.ca,14489960,000000122341336,5,5,"
 Nothing Else",5
312485,07-JAN-12,06-JAN-12,Sonia,,fr,70.30.189.113,martin1969@bell.net,14512744,000000122378287,1,1,"respecter les ententes prise avec vos clients! me créditer les 25$ de frais internet pour modification.ça fais plusieurs fois que je dois vous appeller
pour avoir ce à quoi j'ai pris entente avec vous, soi les trois service, téléphone, internet, et télévision pour la somme de 71$ tout compris, et ce sur la même facture.je vousz laisse jusqu'a février 2012 pour me donner satisfaction sinon vous viendrez récupérer vos recepteurs et j'irai tout simplement chez la compétition. ",1
312486,07-JAN-12,30-DEC-11,James,,en,184.145.26.186,danuuta2@sympatico.ca,14420696,000000122224440,4,5,Waiting time for the agent for the call to be answer was to long (40 minutes first time and second time 15 minutes),5
312487,07-JAN-12,06-JAN-12,Luis,,en,67.216.138.62,nsiemms@bell.net,14513950,000000122380966,5,5,can't think of anything,5
312488,07-JAN-12,06-JAN-12,Naveed,,en,174.93.30.209,liz.behrens@sympatico.ca,14511960,000000122380469,5,5,"Unfortunately, being hard of hearing, it was sometimes hard to understand what your representative was saying.  However, he was very patient and repeated his requests as needed. I can't indicate a need to improve the service provided by Naved.",5
312489,07-JAN-12,06-JAN-12,Ameer,,en,76.69.55.157,hintonsmith@sympatico.ca,14509320,000000122386202,1,1,"Answer my call quicker. 
Whilst the two Bell reps were trying to help correct my problem, they could not do it.
I am still unable to connect my new wireless computer to Bell 671.

I need help very badly, please.

C R Smith
Niagara-on-the-Lake, Ontario.
PS: I am using my old (not wireless) Computer to send you this message.",
312490,07-JAN-12,06-JAN-12,Shaun,,en,174.89.234.12,bband@sympatico.ca,14505188,000000122373225,2,4,"After being switched to Cusomer retention, I think the problem was resolved. However the next billing statement will tell the story. ",4
312491,07-JAN-12,06-JAN-12,Roxanne,,en,174.89.31.151,bodell1953@sympatico.ca,14505536,000000122369836,5,5,Nothing,5
312492,07-JAN-12,06-JAN-12,Nirupa,,en,69.156.90.75,m69m@sympatico.ca,14512294,000000122368972,4,5,,4
312493,07-JAN-12,06-JAN-12,Stephen,,en,65.93.206.47,vanevra@sympatico.ca,14517496,000000122378604,4,4,"There were times when I didn't understand what was being done.  On the other hand, any question I asked was answered to my satisfaction.",5
312494,07-JAN-12,06-JAN-12,Manel,,fr,67.68.132.65,geob48@bell.net,14508616,000000122372783,4,4,rien,3
312495,07-JAN-12,05-JAN-12,Jay,,en,74.198.9.160,bledman5@sympatico.ca,14490468,000000122344137,5,5,Nothing,3
312496,07-JAN-12,06-JAN-12,Brenda,,en,70.51.65.174,carrollm9@sympatico.ca,14506000,000000122392124,5,5,I found it very difficult to find a number to call and when I found it it took too long before your representative came on line.,4
312497,07-JAN-12,05-JAN-12,Stacie,,en,64.231.163.122,dallast@sympatico.ca,14491888,000000122342935,1,3,"I did not interact with Stacie on that day. I am referring to phone contacts made on December 30. At that time customer service should have focused in on what the problem was - that I had been charged for hi-speed internet which I had not been receiving due to your technician's error during hook-up. Instead, service people focused on fact that it took me a year to report it, even though I explained it had been bad since my supposed 'upgrade' a year earlier, but my need for hi speed was now more important because of systems upgrade. I also knew it would take me a long time to resolve, given my past experience with customer service. Last time, changing my phones, fixing my lines took numerous *lengthy* customer service calls and two or three payment cycles to get just my bills correctly. I had no more time to focus on it after that and mostly just needed email at home for the last year. So finally I contacted you during my Christmas holidays after I upgraded my system because I knew t would take way too long - and I was proven right. It took the equivalent of over one business day to finally get it resolved, and your customer service department believing that my case needed to be escalated (despite the fact that I had 'proof' - the name and number of your own technician who came to fix my line and confirmed that it had never been hooked up to hi-speed properly and I had been only receiving basic service, not Fib12)",2
312498,07-JAN-12,06-JAN-12,Claudia,,en,65.95.80.99,bdecaire@sympatico.ca,14505220,000000122370691,1,2,,2
312499,07-JAN-12,06-JAN-12,Michael,,en,70.30.53.110,fhur@sympatico.ca,14508172,000000122367655,5,5,,4
312500,07-JAN-12,06-JAN-12,Mouadh,,fr,70.30.200.3,mandyradaczynski_1@sympatico.ca,14512430,000000122380796,1,2,"augmenter la qualité de service internet.... moin de coupures.Avoir des employés qui comprennent quand on parle serai moin frustrant !!!le gars m'a rendue assez impatiente que j'ai preférée racrocher et demander a mon conjoint de rappeller plustard !! En plus d'être cher,je trouve le service quand meme assez pourri et je considère tres fortement changer pour videotron.",2
312501,07-JAN-12,06-JAN-12,Ahmed Khalil,,fr,76.67.197.199,agaulin.kra@bell.net,14504344,000000122381852,5,5,"RIEN d'autre,vraiment ce M.Ahmed,m'a aidé beaucoup et ce que j'ai le plus apprécié de ce M.Ahmed c'est son éthique de tenir parole quand il me dit qu'il va m'appeler dans temps de temps,il m'appelait pour mon suivi si le tout se poursuivait bien.
CHAPEAU à ce M.Ahmed est un homme de très bon service auprès de la clientèle.
Vous M.le Directeur faîtes-lui part de mes commentaires à ce bon M.Ahmed,sûrement ça lui fera plaisir.
Bonne journée à vous tous.",5
312502,07-JAN-12,06-JAN-12,Edwin,,en,76.69.126.49,hanchris@sympatico.ca,14509086,000000122375384,5,5,,4
312503,06-JAN-12,05-JAN-12,Kali,,en,64.231.25.103,barry.lynch@sympatico.ca,14490144,000000122352179,5,4,"advise loyal customers of promotional discounts by e-mail letter or call in a timely fashion as customers seem to find out about promotions only when they call Bell
Kali was extremely helpful and passed me over to the customer loyalty department for details",5
312504,06-JAN-12,04-JAN-12,Budala,,en,67.68.139.61,hawken99@sympatico.ca,14478886,000000122321170,5,5,,5
312505,06-JAN-12,05-JAN-12,Danny,,en,64.231.131.254,gordon.norris@sympatico.ca,14494112,000000122341800,1,1,I hate bell and EVERY time I connect with bell I learn to hate you even more. Have a manager call at a high level and I will discuss. Otherwise this is a waste of time.,1
312506,06-JAN-12,05-JAN-12,Wissem,,en,64.231.131.254,gordon.norris@sympatico.ca,14494114,000000122341556,1,1,,1
312507,06-JAN-12,31-DEC-11,Eka,,en,184.151.63.163,amin.lesperance@sympatico.ca,14431342,000000122238686,1,1,"At 12:05 pm of Fri:6 Jan 2012, I completed the survey and after submitting my response, promptly saw an indication that 'google was disconnected' - with words to the effect which I copied from a smaller screen viz,  ""There is an IP Address conflict with another user;  I must contact the Network Administrator and Window System Event log has more information.""
Possibly, my response was not sent;  I am asking that you endeavour to resolve the ""IP Address conflict"".   Your response is being awaited.     ",2
312963,06-JAN-12,05-JAN-12,Sylvie,,en,67.71.145.160,larry_jones1@sympatico.ca,14496896,000000122356872,5,5,"This experience was A1,however the replacement modem which was sent to me as a result of a previous request was an incorrect model. The correct model is supposed to arrive on Saturday (tomorrow). 
My thanks to Sylvie for solving my self inflicted problem as well as making arrangements to send me the correct replacement modem. Extremely professional and efficient. 
Larry Jones",5
312964,06-JAN-12,01-JAN-12,Aqeel,,en,76.68.133.212,joe.cutrone@sympatico.ca,14440670,000000122252954,4,3,"Service reps are good except I need to call way too often............!!!!!!!!!!!!!
At this time it is very frustrating the number of times my connection to server has gone down. In require constant usage as I work from home. Whats worse about Bell is the cost of Television, especialy concern when bad weather hits and satellite connection goes down.!! Phone costs from competition is half the cost of Bells. Reason I have not changed all is just the time to do so. No calls from Bell to provide special offers  to maintain  customers loyalty I get Rogers offers almost every day. I believe you are too big and don't care!!!!!!!!!!",1
312965,06-JAN-12,05-JAN-12,Faqria,,en,184.145.125.148,j.dirstein@sympatico.ca,14494890,000000122355601,4,4,,4
312966,06-JAN-12,05-JAN-12,Aaron,,en,69.45.121.12,sandyviau@bell.net,14501362,000000122341149,5,5,have more people that know their job like the person i spoke to january 5th by the mane of Edward in Costa rica and also his manager Caroleena who went out of their way to fix a problem for me. I spent numerous hours on the phone december 8th and again january 4th with no one who could do anything but transfer me however Edward took care of it right away and needs to be commended for that,5
312967,06-JAN-12,05-JAN-12,Mohan,,en,174.93.71.193,ewinter1@sympatico.ca,14493190,000000122348263,5,5,nothing,4
312968,06-JAN-12,05-JAN-12,Houssemeddine,,fr,76.67.181.81,jocelyneserge@sympatico.ca,14495764,000000122349934,5,5,rien de plus je suis tres satisfaite merci.,5
312969,06-JAN-12,05-JAN-12,Elsy,,en,76.64.42.180,ernor@sympatico.ca,14493104,000000122343148,4,5,,4
312970,06-JAN-12,04-JAN-12,Rolando,,en,76.71.151.65,murray.thompson@sympatico.ca,14483784,000000122320187,4,4,See previous report as to why I had to phone the second time.,3
312971,06-JAN-12,04-JAN-12,Houssem,,fr,97.103.22.113,clo.mike@bell.net,14475878,000000122337142,5,5,"Non,rien de plus.Le technicien a été très poli et très patient .",5
312972,06-JAN-12,05-JAN-12,Celina,,en,65.95.215.188,jreuter_8@sympatico.ca,14496061,000000122363131,5,5,"Can not think of a single thing!
Celina was the best repressentative I ever dealt with!!! I give her an A-1!",5
312973,06-JAN-12,05-JAN-12,Adnan,,en,70.26.135.237,hedva.katz@sympatico.ca,14494476,000000122365032,4,4,I could not hear the adviser very well,5
312974,06-JAN-12,05-JAN-12,Diane,,en,69.159.86.246,vandam@bell.net,14503184,000000122344258,3,1,Too much time on hold.  Not enough supervisors to assist with decisions.,3
312975,06-JAN-12,05-JAN-12,Nes,,en,67.70.84.182,price.richard@bell.net,14500208,000000122338849,5,5,I can't think of anything!,5
312976,06-JAN-12,05-JAN-12,Nadim,,fr,70.30.148.159,liseandre2@bell.net,14497202,000000122361405,5,5,Rien,5
312977,06-JAN-12,05-JAN-12,Brahim,,fr,70.55.161.172,levesquem@sympatico.ca,14497090,000000122358461,5,5,,5
312978,06-JAN-12,04-JAN-12,Basker,,en,69.156.154.179,randenoble@sympatico.ca,14485148,000000122323315,5,5,I had a little trouble hearing him.,5
312979,06-JAN-12,05-JAN-12,Marvin,,en,70.29.3.153,margcoe@sympatico.ca,14497898,000000122358100,5,5,"Nothing really, my problem was handled with great professionalism and patience with me.",5
312980,06-JAN-12,05-JAN-12,Jessica,,en,184.148.235.202,alexwolaniuk@sympatico.ca,14489400,000000122358853,5,5,Everything was good.,5
312981,06-JAN-12,05-JAN-12,Hanene,,fr,70.24.212.188,geert.lucie@sympatico.ca,14493784,000000122340635,5,5,"J'ai été très satisfaite de la façon dont mes questions ont été répondues.
Une petite chose; lorsque le jeune commis a commencé son appel (c'est BELL qui a téléphoné)il n'avait pas déjà mon dossier complet devant lui sur son écran. Ça lui a pris pas mal de temps à le chercher lorsqu'il a réalisé qu'il pouvait peut-être me vendre quelque chose cette journée-là. j'ai dû attendre et il a été chanceux que j'avais le temps de l'attendre. Si non, il aurait pu perdre une opportunité si j'avais été une cliente pressée. C'est tout.",5
312982,06-JAN-12,05-JAN-12,William,,en,67.68.19.222,sharon.steenkamer@bell.net,14501686,000000122354845,5,5,,5
312983,06-JAN-12,05-JAN-12,Henry,,en,76.67.65.68,mtpeters@bell.net,14499094,000000122351814,5,5,Henry was extremely helpful and pleasant and went above and beyond what he was originally asked to do.  Thank you Henry.,5
312984,07-JAN-12,06-JAN-12,Jayne,,en,174.92.234.205,michael.sendbuehler@sympatico.ca,14513156,000000122374872,5,5,nothing,5
312985,07-JAN-12,05-JAN-12,Divya,,en,70.54.148.184,wrockel@sympatico.ca,14503596,000000122364975,1,1,"FIxed the problem. I was left without it resolved, to check later and, if it did not resolve itself, to call back.",1
312986,07-JAN-12,06-JAN-12,Rajesh Kumar,,en,184.145.104.155,joe.mar@sympatico.ca,14510496,000000122372243,3,3,"Have someone to talk to that I do not have to ask to repeat things repeatedly. It is very frustrating when you're on ""hold"" for 20+minutes waiting to talk to your teck support only to be greated with someone that aggravates you even more.",3
312987,07-JAN-12,04-JAN-12,Alex,,en,70.27.113.95,k.doble@sympatico.ca,14480660,000000122322154,3,2,"The rep couldn't guarantee that the changes made would help the situation.  Although both my PC and iMac were tested that the internet and wifi worked, both failed to work 1/2 hour after I spoke with the rep.  Changes shouldn't be made unless absolutely sure they will work.",2
312988,07-JAN-12,06-JAN-12,Dashrathan,,en,184.147.180.164,hisley@sympatico.ca,14509326,000000122380832,5,5,nothing I was very satisfied,5
312989,07-JAN-12,05-JAN-12,Ines,,fr,174.92.245.109,arbournicole@sympatico.ca,14489778,000000122340338,4,4,,5
312990,07-JAN-12,05-JAN-12,Iris,,en,70.27.204.135,susan95@sympatico.ca,14502332,000000122355028,5,3,get rid of the bell advisor it messes up the internet and just leave the bell security services on before the upgrade,5
312991,07-JAN-12,05-JAN-12,Elsy,,en,65.93.130.28,nirrol3105@sympatico.ca,14499319,000000122340281,5,5,nothing,5
312992,08-JAN-12,05-JAN-12,Rolando,,en,99.227.154.108,troy29@bell.net,14503034,000000122353666,5,5,nothing,5
312993,08-JAN-12,05-DEC-11,Hector,,en,174.94.32.81,treuer426@bell.net,14214152,000000121684857,4,4,,5
311507,08-JAN-12,07-JAN-12,Mathieu,,fr,70.52.101.115,annie.presse@bell.net,14518852,000000122395208,3,,"J'ai due menacé de tout couper vos services pour être ""satisfaite"" j'ai bien hâte de voir mon prochain compte, c'est seulement là que je saurai si je suis satisfaite de vos services.",3
311508,08-JAN-12,02-JAN-12,Faouzia,,fr,70.24.181.117,hafid.b@bell.net,14448342,000000122264285,5,4,,4
311509,08-JAN-12,04-JAN-12,Ryadh,,fr,70.49.113.240,bachandpierre@sympatico.ca,14474422,000000122313515,3,4,,4
311510,08-JAN-12,30-DEC-11,Dheeraj,,en,72.137.128.198,lilo1@sympatico.ca,14425188,000000122224273,4,3,,5
311511,08-JAN-12,06-JAN-12,Prem,,en,70.26.8.74,carol-levine@sympatico.ca,14505946,000000122366263,5,5,,4
311512,08-JAN-12,04-JAN-12,Aquiles,,en,76.68.19.125,ma_scrocca@bell.net,14482188,000000122322322,4,4,"irreverability zero's superposition AOK
a-symmetry just like the oak tree A-ok
acorn the first man made from corn? a-corn",4
311513,08-JAN-12,02-JAN-12,Nicole,,en,76.68.54.183,jpatricia1@sympatico.ca,14449840,000000122261560,5,3,"I cslled about a modem which has originally been ordered on December 27, 2011.  Nicole, with whom I dealt, was very polite and helpful.  It is now January 8, 2012. and I still have not received the modem.",3
311514,08-JAN-12,05-JAN-12,Amine,,fr,184.144.226.108,dprovost000@sympatico.ca,14492706,000000122363394,4,3,"Mon internet a tjrs été tres lent 1.4 même si je paie pour 5meg Je dois changer pour FIB 7 puisque le réseau cuivre est trop loin de la centrale.  Je ne comprend pas pourquoi je dois payer les frais de services de transition puisque Bell ne peut me procurer le service que je défrais....
Donc pour résoudre le problême de Bell je paie des frais de services....",4
311515,08-JAN-12,07-JAN-12,Priya,,en,64.228.139.97,rkennedy004@sympatico.ca,14525906,000000122397091,1,1,fix my problem,1
311516,08-JAN-12,07-JAN-12,Kevin,,en,74.15.242.110,cassarsl@sympatico.ca,14519758,000000122397403,1,1,"My comments do not reflect on Kevin as he was courteous and attempted to resolve the issue within the constraints of his position. The comments are for Bell.

So,
If you take equipment out of service for maintenance, send an email with the details.
I went on the live chat, only to have them tell me to call in. So what is the purpose of the chat. 
When you do call in, you could tell the person how long the average wait time would be. I had to have to wait a very long time to speak to someone, and this is what you call customer service.

I went to the Bell store on 06 Jan, as I am a Bell customer and asked them if they would match the offer for three mobile phones I have from Rogers and they said no.

Most companies today, Bell included want to know what they can do to improve customer service, simply provide the service that you are charging for. If that were the case you would never here from me.

I know this survey response will be meaningless and nothing will change, but one has to try.

Stephen
",1
311517,08-JAN-12,07-JAN-12,Nabil,,fr,174.92.223.90,audet_65@sympatico.ca,14519030,000000122400005,5,5,,5
311518,08-JAN-12,01-JAN-12,Uzair,,en,74.14.116.160,pdeabreu@bell.net,14441844,000000122252630,5,5,No comments every is fine,4
311519,08-JAN-12,07-JAN-12,Oscar,,en,74.14.91.97,meyermusic@bell.net,14524420,000000122394294,5,1,We thought the problem was solved but it started doing the same thing last evening,3
311520,08-JAN-12,07-JAN-12,Nayeem,,en,174.91.78.120,mnijjar@sympatico.ca,14524658,000000122409111,5,5,Everything was excellent!,5
311521,08-JAN-12,07-JAN-12,Gustavo,,en,70.54.80.17,marielawson@bell.net,14524092,000000122406080,1,1,"do something to stop the email virus I am receiving. The way it appears to work, is I received it from a friend (so a safe trusted email address), then it sent out emails to everyone in my contact list, who would then receive it because my address is deemed safe and trusted and then it sends out to all their contacts (which includes me) so on and on it goes. Your technician's advice to mark the email as spam doesn't work for 2 reasons. First, by simply highlighting it initiatiates the send email to all my contacts. And second I might as well mark all my contacts as unsafe because they are the ones who will subsequently be sending me back the same email because I am on their contact list.  Your technician's suggestion simply showed they did not understand the problem. The technician's comment that Bell is constantly working on these issues did nothing to help me or give me confidence in Bell's ability to fix this problem.",
311522,08-JAN-12,07-JAN-12,Nizar,,fr,76.65.78.52,jpvallee@bell.net,14522842,000000122406865,4,4,C'est très bien.,5
311523,08-JAN-12,26-DEC-11,Sam,,en,174.88.154.70,loisfordjour@sympatico.ca,14367638,000000122129715,5,5,,5
311524,08-JAN-12,06-JAN-12,Khaled,,fr,70.48.16.223,martineperreault@sympatico.ca,14512760,000000122380032,5,5,"Vérifier l'arrivage des modems que l'on retourne avant de charger 75$ au client. Heureusement, la personne qui m'a répondu était très sympathique et a réglé le problème rapidement. Il semble que ce problème soit courant pusique, quand j'ai posté le modem, la dame m'a fortement suggéré de prendre un reçu ""puisque c'était pour Bell.""",3
311525,08-JAN-12,04-JAN-12,Zaid,,en,76.71.151.233,joann000@sympatico.ca,14480172,000000122331850,5,5,Zaid was very capable of locating the problem and fixing it. He was very helpful and courteous.,5
311526,08-JAN-12,07-JAN-12,Med Wacef,,fr,174.92.180.205,simoncournoyer@sympatico.ca,14526532,000000122401585,5,4,Non. Tout me semble résolu.,4
311527,08-JAN-12,29-DEC-11,Bumi,,en,174.88.212.100,wdmoraff@bell.net,14417434,000000122191842,1,1,"Agent to be TRUTHFUL about service to us.
Gave us a pkg. that was too good to be true. Wish that Bell would bring call centre back to Canada, therefore there would not be a language barrier.",
311528,08-JAN-12,07-JAN-12,Rim,,fr,76.64.251.232,jgncloutier@sympatico.ca,14522508,000000122396740,1,1,Répondre aux questions concernant les ports lors de la configuration de mon courriel,
311529,08-JAN-12,07-JAN-12,Darwin,,en,64.231.25.57,jacats@sympatico.ca,14522182,000000122396086,4,4,This was a change to Fibre.  These questions really don't apply,3
311530,08-JAN-12,06-JAN-12,Aaron,,en,216.254.161.202,babak_mollajafar@sympatico.ca,14505100,000000122378669,5,5,,4
311531,08-JAN-12,26-DEC-11,Majdi,,fr,70.51.46.57,smart.537@sympatico.ca,14371078,000000122133180,4,4,"Je dois vous avouer qu`une fois une conseillère de Bell m`a dit qu`elle me rappellerait; ce qu`elle n`a jamais fait.Celle-ci m`a donc laissé en plan et je n`avais pas son nom ni son no. de confirmation.  Mais en général je suis 
satisfaite de vos conseillers.",5
311532,08-JAN-12,06-JAN-12,Bumi,,en,70.48.40.20,cmpm@bell.net,14506510,000000122382388,4,5,,5
311533,08-JAN-12,05-JAN-12,Haricharan,,en,69.158.184.132,rosswalker@sympatico.ca,14500996,000000122353024,1,1,improve service,1
311534,07-JAN-12,06-JAN-12,Martine,,en,174.95.15.196,themackays@sympatico.ca,14517062,000000122375284,5,5,Nothing - Martine understood what my issue was and has put steps in place to resolve the issue,5
312018,06-JAN-12,05-JAN-12,Med Amine,,fr,76.65.145.134,carole.dandurand@bell.net,14491058,000000122358293,1,2,m'aider à savoir pourquoi je ne pouvais pas me connecter à internet et pourquoi je ne pouvais pas recevior ou envoyer des e-mails.,3
312019,06-JAN-12,03-JAN-12,Sondes,,fr,70.29.233.213,rochsaumure@sympatico.ca,14469908,000000122291999,3,3,"Il y a un point pour lequel je suis pas satisfait du tout.  Bien que ce ne soit pas la faute de l'agent de Bell (# 6008405) elle m'a donné un service impeccable, mais n'ayant pas été  informé que en changeant de modèle de récepteur , de modèle 6131 a modèle 9241, mon disque dur externe ne fonctionnerait plus et mes 300 émissions préférées ne me sont plus accessible.  J'aimerais vraiment que un représentant de Bell communique avec moi afin de trouvé une solution a ce problème. Car avoir su cela je n'aurais jamais échangé de récepteur. Mon nom est Roch Saumure mon numéro de téléphone est le (450) 829-1021. mon e-mail est le rochsaumure@sympatico.ca. Je suis un client de Bell depuis très longtemps, et j'espère que quelqu'un pourra m'aider ASAP. Merci ;) ",5
312020,07-JAN-12,06-JAN-12,Sowmya,,en,174.91.181.53,garmelk@sympatico.ca,14508516,000000122372666,4,4,nothing,5
312021,07-JAN-12,07-JAN-12,Krutthiga,,en,70.27.70.250,petercroome@sympatico.ca,14514386,000000122392402,4,5,Reduce wait time! Waited approximately 30 minutes to speak to technician.,5
312022,07-JAN-12,06-JAN-12,Wissem,,fr,67.68.116.249,trera@bell.net,14517328,000000122385391,5,5,,5
312023,07-JAN-12,06-JAN-12,Liza,,en,70.51.224.147,james.kiss@sympatico.ca,14509794,000000122367613,3,4,"Could have immediately let me know that there was a problem in my area that was currently being rectified, instead of Lisa first trying to fix computer then Jeff.  They were great but it took Jeff awhile to find out the problem was at Bells end.  Call was also at 9:26am not at 10:26.  Thank you",4
312024,07-JAN-12,04-JAN-12,Wayne,,en,65.93.213.77,almahill@sympatico.ca,14473832,000000122321968,5,5,nothing,4
312025,07-JAN-12,06-JAN-12,Sana,,en,70.54.23.98,benhudson@sympatico.ca,14505292,000000122382464,,,keep the Internet system up to date and problem free.,3
312026,07-JAN-12,06-JAN-12,Leslie,,en,184.145.29.47,lhmb@sympatico.ca,14511812,000000122372089,5,4,"Nothing. Gian (Bell rep) was verrrry helpful and patient while she coached me through the steps to remedy the interruption in my internet and is sending a technician to check the wiring connections which have been an ongoing problem since the beginning.  Hopefully, if the connectors are more secure that this problem won't occur again and I won't have to spend another several frustrating hours crawling around uplugging and moving phones trying to reactivate the internet.  However, even being over 70, I am learning things I did not know before :o)",5
312027,07-JAN-12,06-JAN-12,Manel,,fr,64.228.84.48,cledoli@sympatico.ca,14506468,000000122385864,4,4,,4
312028,07-JAN-12,06-JAN-12,Jacques,,en,65.93.206.47,vanevra@sympatico.ca,14517500,000000122381010,5,5,Nothing---the technician was very heelpful,5
312029,07-JAN-12,06-JAN-12,Edgar,,en,70.29.3.103,j.prenwick@bell.net,14509682,000000122390798,3,3,,4
312030,07-JAN-12,06-JAN-12,Sana,,en,70.31.39.19,pspilotti@bell.net,14514660,000000122391446,4,4,nothing,4
312031,07-JAN-12,06-JAN-12,Shakeel,,en,50.101.88.154,greg.helen.taylor@sympatico.ca,14508920,000000122377068,5,5,"i do not have any suggestions.  Shakeel was very helpful and lead me through the process with care, skill and kindness.",5
312032,07-JAN-12,06-JAN-12,Luis,,en,70.29.44.36,rolandv@bell.net,14515400,000000122380190,5,3,The internet connection problem seems to be intermittent - was not acting up when the technician was here - therefore I'm not sure that the problem has been resolved. We will need to wait and see.,4
312033,07-JAN-12,06-JAN-12,Dhia,,fr,70.51.173.14,tin-o-mar@sympatico.ca,14517156,000000122380658,5,4,RIEN CEST PARFAIT,5
312034,07-JAN-12,05-JAN-12,Maurice,,fr,174.91.243.210,jean-marc.filion@sympatico.ca,14495288,000000122339826,5,5,"C'était mon 2e appel, et ce technicien lui a tout réglé du 1er coup, il connaissait son produit. Lors du 1er appel placé la veille en soirée, le préposé avec qui j'ai conversé par le web ( en mode chat avec mon cellulaire)ne connaissais vraiment pas le produit "" FIBE"". Après avoir effectué toutes sortes d'essais, il était évident que le lien Internet était en panne, il a accepté d'ouvrir un billet de réparation et m'a informé que quelqu'un me rapellerais dans les 48 heures. Ce délais est innacceptable pour une panne Internet, voilà pourquoi j'ai été obligé de placer un 2e appel le lendemain, mais cette fois-ci, par téléphone. Ma suggestion : vos techniciens de premier niveau devraient être plus formé sur le dépannage de produit Internet. C'est évident qu'ils manquent d'expérience et de formations. ",5
312035,07-JAN-12,06-JAN-12,Henry,,en,70.24.211.2,pmlacoste@sympatico.ca,14514562,000000122385655,5,5,,4
312036,07-JAN-12,06-JAN-12,Cecile,,en,174.88.18.4,amcpherson@sympatico.ca,14504632,000000122378769,5,5,"Your Costa Rican contact was efficient,knowledgeable, spoke excellent understandable English, was patient & very courteous. Promote her!",5
312037,07-JAN-12,06-JAN-12,Taha,,en,24.200.56.103,d.monteith@sympatico.ca,14506778,000000122390655,5,5,,5
312038,07-JAN-12,06-JAN-12,Alberto,,en,70.48.104.240,lhohner@sympatico.ca,14511814,000000122382084,1,2,"pass on all pertinent information from one department to another so the consumer doesn't have to repeat what the problem is, their address, phone number, ID number and client number to at least four different people.I told each one that I was a quadriplegic and incapable of performing any physical activities like turning switches on and off for checking wires. I just request that they send a tech out and that finally happened. Way too much redundancy.",2
312039,07-JAN-12,06-JAN-12,Evangeline,,en,70.24.0.169,james809@sympatico.ca,14509798,000000122370017,4,4,Her headset needs to be replaced - the sound from it gave staccato words.  Too bad - nice lady.,4
312040,07-JAN-12,06-JAN-12,Hency,,en,184.151.127.136,hstewart5@bell.net,14509404,000000122367175,5,5,,4
312041,07-JAN-12,06-JAN-12,Sana,,fr,174.93.236.128,helene.berube@sympatico.ca,14509220,000000122372726,5,5,,5
312042,07-JAN-12,06-JAN-12,Nathan,,en,69.158.55.46,campah1@sympatico.ca,14505892,000000122376715,4,4,"Had difficulty deciphering the instructions i.e. ""Push 1"" etc. Request for slower speech.
This is quite a problem for me with most broadcasters.",5
312043,07-JAN-12,06-JAN-12,Leslie,,en,70.27.39.248,curllyt@bell.net,14506704,000000122373793,2,1,"i wanted to have power point installd but i didnt get it, the teck. spent a lot of time but did not give me what i need.",2
312044,07-JAN-12,06-JAN-12,Nasra,,en,70.52.7.230,rjtooke@sympatico.ca,14515232,000000122374921,4,3,,5
312045,07-JAN-12,06-JAN-12,Leah,,en,184.146.157.110,rrttdavison@sympatico.ca,14515534,000000122375490,5,5,,5
312046,07-JAN-12,06-JAN-12,Christine,,en,69.159.110.170,peterbrault@sympatico.ca,14514384,000000122373837,5,5,,4
312508,06-JAN-12,05-JAN-12,David,,en,67.70.64.152,brendamatthews@sympatico.ca,14490644,000000122356304,5,5,rep was extremely helpful and tolerent although could have been more friendly,5
312509,06-JAN-12,05-JAN-12,Ajay,,en,184.148.235.72,RCRNRDANCEBOWL@sympatico.ca,14488942,000000122357942,4,3,"HE SOLVED ONE PROBLEM BUT NOT THE SECOND. WHEN I OPEN MY WINDOWS LIVE PAGE,JUST RECENTLY IT OPENS IN FRENCH.I WOULD LIKE IT TO OPEN IN ENGLISH.HE WAS NOT ABLE TO SOLVE THIS. CAN YOU TELL ME HOW THIS CAN BE DONE. PLEASE CONTACT ME WITH A RESOLUTION. THANKS.",4
312510,06-JAN-12,05-JAN-12,Naveed,,en,76.67.111.72,ludyandju@sympatico.ca,14497486,000000122343209,4,4,,4
312511,06-JAN-12,05-JAN-12,Khan,,en,70.27.140.123,eebest@sympatico.ca,14492918,000000122347997,4,5,Not have the problem in the first place. The router changed its password for some reason.,4
312512,06-JAN-12,05-JAN-12,Casey,,en,74.14.21.242,marky_marc@sympatico.ca,14498044,000000122349508,5,5,the tech rep was amazing.  seriously hard to improve.  thank you,5
312513,06-JAN-12,05-JAN-12,Zahid Ahmed,,en,69.157.121.118,larry.hagan@sympatico.ca,14496892,000000122362693,5,5,The service was great!,5
312514,06-JAN-12,05-JAN-12,Roberto,,en,67.70.109.30,gkolos@sympatico.ca,14494020,000000122346589,2,1,You could have resolved the problem immediately by sending out a new router rather than me wasting an hour and nothing done.  Then I needed to call a second time before a real technician decided to send out a new router.  Substandard service.  You need more real technicians on the phones.  Rogers did a more compentent job with the HD TV instalation.   Hmmmm. ,2
312515,06-JAN-12,05-JAN-12,Kylie,,en,76.67.30.194,schenell@sympatico.ca,14501468,000000122346916,4,4,,4
312516,06-JAN-12,05-JAN-12,David,,en,76.70.46.172,bpesme@sympatico.ca,14490600,000000122345262,5,3,"Have a form that can be Emailed or available on Bell.ca that explains how Duration relates to Data Volume. I was trying to help friends of mine, who I got to use the Turbo Hub(no hi speed hard wired there) and they were questioning the $10 data usage. The bill is confusing eg duration shows 1386 min on 1 day. They are never on for more than 4 hours/week. Your customer service lady was terrific, but I am still a little confused how data volume and duration relate and I have to explain it to an elderly non technical couple",5
312517,06-JAN-12,23-DEC-11,Radhika,,en,74.12.2.113,pearlkin@bell.net,14345686,000000122087871,5,5,nothing more,5
312518,06-JAN-12,04-JAN-12,Nagesh,,en,174.95.133.188,marjron@sympatico.ca,14482554,000000122323511,4,4,We now have to type in our password and e-mail address every time we want to check our mail,5
312519,06-JAN-12,31-DEC-11,Imen,,fr,69.157.130.17,stephane_morin6@sympatico.ca,14437788,000000122244050,5,4,Continuer votre bon travail!,5
312520,06-JAN-12,05-JAN-12,Claudia,,en,65.92.13.133,scottfam1@sympatico.ca,14501488,000000122341445,3,3,"Unfortunately for me, the woman that I was speaking with had a very strong accent so it was difficult to understand her.",4
312521,06-JAN-12,29-DEC-11,Mohamed,,fr,174.94.71.93,rosiepradelle@bell.net,14415183,000000122202768,3,3,rien,4
312522,06-JAN-12,03-JAN-12,Mohamed Taher,,fr,174.94.71.93,rosiepradelle@bell.net,14470050,000000122293726,3,4,rien,5
312523,06-JAN-12,05-JAN-12,Sahali,,fr,184.145.159.216,sebastien.arseneault@sympatico.ca,14501522,000000122363128,5,5,Non.,5
312524,06-JAN-12,27-DEC-11,Cesar,,en,174.95.64.72,ingridm@sympatico.ca,14378442,000000122154055,5,5,,5
312525,06-JAN-12,02-JAN-12,Chenrup,,en,70.51.73.108,mandrel@sympatico.ca,14451450,000000122257858,5,5,,5
312526,06-JAN-12,04-JAN-12,Ibtissem,,fr,76.71.181.153,dex-@bell.net,14476670,000000122332345,5,5,"Difficile trouver le # pour appeler. internet fonctionnait pas, peux pas composer 310-bell ou 310-surf a partir d'un cellulaire.",4
312527,06-JAN-12,05-JAN-12,Yasmin,,en,76.68.19.224,colin.gilthorpe@sympatico.ca,14491636,000000122360205,2,1,"after explaining the problem to one rep, she put me on to another rep who then put me on to another rep who put me on hold and thats where i got cut off...40mins wasted.still stuck with the same problem that 5 bell tects could'nt fix...im quiting bell.Oh by the way the problem is static on my ph line...its horrible..cant hear a thing , not even voicemail...why should i pay for that...even effects my internet.",2
312528,06-JAN-12,05-JAN-12,Emna,,en,65.94.76.46,soneylia@sympatico.ca,14502014,000000122344566,4,4,"It was resolved yesterday.  But this morning I had the same problem connecting to Internet with Internet Explorer, Google Chrome and Mozila Firefox.  Your connection is again not working properly. ",3
312529,06-JAN-12,05-JAN-12,Walter,,en,69.158.99.224,kjpottruff@bell.net,14496604,000000122349552,4,4,You could lower the price of the memory upgrade that I will probably purchase at a Bell store.,4
312530,06-JAN-12,05-JAN-12,Annie,,en,74.15.240.105,thomas-corcoran@sympatico.ca,14502782,000000122346689,2,1,resolve my issue,1
312531,06-JAN-12,28-DEC-11,Zouhair,,fr,69.156.86.106,p.mousseau@sympatico.ca,14398332,000000122178451,5,5,"J'aimerais avoir votre télé fibe mais ne peut pas la 'voir' en temps réel dans vos magasins, je l'aurais prise avec votre offre de iphone4s gratuit de décembre 2011. Mon tél 514-891-9620",5
312532,06-JAN-12,05-JAN-12,Melvin,,en,70.29.240.170,drbarr@sympatico.ca,14492710,000000122339827,4,,Perhaps send a technician to check out my intermittent internet connection.,4
312533,06-JAN-12,05-JAN-12,Rowena,,en,24.92.214.69,lyamamoto@bell.net,14497520,000000122338877,5,5,nothing,5
312534,06-JAN-12,05-JAN-12,Mohamed,,en,74.14.39.24,fhamelin_5@sympatico.ca,14493348,000000122343990,4,4,nothing,5
312535,05-JAN-12,04-JAN-12,Youssef,,fr,50.100.134.244,marie.uhel@sympatico.ca,14482474,000000122315956,5,5,,5
312536,05-JAN-12,04-JAN-12,Madhu,,en,70.30.138.14,erfcat@sympatico.ca,14477432,000000122317224,5,5,,5
312537,05-JAN-12,17-DEC-11,Luis,,en,174.95.206.72,muriel.mitchell@sympatico.ca,14285462,000000121966644,5,5,Wait times for service on phone for initial contact and subsequent help ar e far too long and frustrating.  Also I need a more accurate estimate of time of service call.  A six hour window is way too long.  Perhaps the service person could call ti give a more accuate ETA during that particular shift.,4
312538,05-JAN-12,04-JAN-12,Nedra,,fr,184.144.221.160,mariecsimone@sympatico.ca,14482488,000000122322609,4,4,Diminuer le temps d'attente pour parler a un agent.,4
312539,06-JAN-12,04-JAN-12,Melvin,,en,174.91.254.75,p.sau1776@sympatico.ca,14484281,000000122310634,2,2,Access to E mail has not been resolved even after twice calling. Unable to connect direct from desktop icon. Still have to fully log in with all details.,4
312540,06-JAN-12,05-JAN-12,Sabrine,,fr,74.12.229.7,lasalamandrelf@bell.net,14496904,000000122339339,5,5,,5
312541,06-JAN-12,05-JAN-12,Merly,,en,70.31.78.134,l.deangelis@sympatico.ca,14496754,000000122340445,5,5,Not a thing !,5
312542,06-JAN-12,05-JAN-12,Adel,,fr,174.93.250.143,archambault.m@sympatico.ca,14489782,000000122352481,5,5,Que je n'aie pas eu à rappeler pour vous signaler qu'on m'avait chargé à deux reprises les frais unique de modem ,4
312543,06-JAN-12,05-JAN-12,Asma,,en,70.50.220.95,bathgate@sympatico.ca,14490170,000000122363669,4,4,,4
312994,06-JAN-12,04-JAN-12,Troy,,fr,76.69.229.64,pierre.beaulieu32@sympatico.ca,14484735,000000122320526,5,5,"Aviser avant que le problème ne devienne trop couteux par rapport au forfait choisi. Une de mes connections internet récentes (depuis septembre 2011) (l'autre date de plus de 15 ans) était en surfacturation de façon non négligeable pour chacun de ces 3 premiers mois d'utilisation(forfait à 33$ extra de plus de 50$ à cause de l'utilisation. Une communication me signalant que le choix d'option semblait inapproprié serait un gros plus pour les clients.

merci
",4
312995,06-JAN-12,05-JAN-12,Karen,,en,70.24.106.213,petsura@sympatico.ca,14499960,000000122344241,5,5,"Karen did an excellent job.
She could not of done any better.",5
312996,07-JAN-12,06-JAN-12,Alex,,en,65.95.83.23,keithdonovan@sympatico.ca,14511122,000000122370470,1,1,"Don't call me after you have yet another outage, and after I've had to spend hours on the phone with you guys over the last year, to reduce my service from 8mbps to 5mbps (after I've had this service for an extended time).  He called and told me I had an old product that was a money loser for you guys, so now he was going to reduce the service because it wasn't a good product for you guys anymore.  So raised my prices again, and then reduce a service which I've had now since you guys caused me a whole bunch of problems last year, not the least of which was someone stole my password at Bell sympatico and broke into my email system.  I've had nothing but problems with you guys, and then after a huge outage in burlington yesterday, and problems for the past week in timeouts on your server,  you have the balls to call me and reduce my service because the product you originally sold me is now gone, so what you're just screwing customers.  You guys are a joke.  I went to Cogeco and I'm moving my Bell phone (I've been a life long customer of yours), moving my email and internet services (I've been a lifelong customer of yours), and I'm going to move the 3 cell phones in our family over to Rogers.  The cogeco service is going to allow me to have BETTER SPEED, BETTER SERVICE, and much more functionality, for about half the price.  I'll save $80 per month to move to them, and another $60 per month to move cellphones to Rogers.  You guys are a monopoly and you don't give a shit about your long term customers.  You are exactly what's wrong with companies in Canada and the lack of competitiveness that exists in places like the USA, or even down the street at Cogeco.  Your service guy took an earful from me, but he deserved it as he was a pompous, arrogant condescending asshole.  I'm glad you guys called to tell me you were going to unilaterally reduce my services because you weren't making as much money on me anymore.   You might as well have just told me, here is the cost savings if you move to Cogeco, and here is the phone number and the person to call.  Please take your business to them because if you don't we're going to fuck you.",1
312997,07-JAN-12,06-JAN-12,Inobel,,en,70.26.29.192,b__price@sympatico.ca,14505096,000000122373815,3,,listened to my complaints in no. and oct.when I phoned about dpuble billing,1
312998,07-JAN-12,04-JAN-12,Sihem,,fr,69.156.81.96,hetuj@sympatico.ca,14479004,000000122309633,5,5,,5
312999,07-JAN-12,06-JAN-12,Christine,,en,70.27.235.127,edwardlawrence@sympatico.ca,14507776,000000122386792,5,5,,5
313000,07-JAN-12,06-JAN-12,Sylvie,,en,50.101.90.122,urfbarrie@sympatico.ca,14517430,000000122382983,1,1,help us,2
313001,07-JAN-12,06-JAN-12,Sujay,,en,70.51.224.74,hkampe@sympatico.ca,14509334,000000122369116,4,4,"Quality of the phone connection was poor; not sure where the problem arose-- on the Call Centre's end or mine. Also the agent, while professional, did have a somewhat heavy accent and was somewhat difficult to understand.",4
313002,07-JAN-12,05-JAN-12,Gregorio,,en,70.31.0.229,mcketton@sympatico.ca,14498294,000000122348840,5,5,"too much time wasted on press#1 if  English is preferred ... English is always preferred ... assume English IS preferred and ask for French press #2 ... 
",5
313003,07-JAN-12,06-JAN-12,Edwin,,en,76.68.55.122,daniel1617@sympatico.ca,14506872,000000122370812,5,5,,4
313004,07-JAN-12,04-JAN-12,Henry,,en,69.158.4.209,rayjane@sympatico.ca,14485210,000000122333277,2,1,Get my bloody internet working properly !!!,1
313005,07-JAN-12,05-JAN-12,Marco,,en,174.94.20.18,james65@bell.net,14495050,000000122358979,5,5,"Nothing, Marco was absolutely wonderful with my daughter as I am not computer savy and he took over and my wife and I have email now. thank you. glad I came back to bell.",5
313006,07-JAN-12,30-DEC-11,Taoufik,,fr,174.91.195.110,borelcornelia@sympatico.ca,14419504,000000122224715,5,4,rien,5
313007,07-JAN-12,05-JAN-12,Hatem,,fr,65.92.173.206,rachel_legault_4@sympatico.ca,14500324,000000122340889,4,5,J'ai apprecie beaucoup la patience du representant,5
313008,07-JAN-12,05-JAN-12,Karen,,en,70.48.71.70,imact@sympatico.ca,14494778,000000122356369,3,3,Learn to LISTEN to TROUBLE before trying to solve! ,2
313009,07-JAN-12,06-JAN-12,Kanchumarthi,,en,184.151.63.217,janenebuskey@sympatico.ca,14509848,000000122372599,3,1,"my problem was ""escalated"".....what does that mean? No one could tell me what the problem was, when my internet would resume and when ""tier two"" would look at it. Still have not had a phone call back. This cost me $110.00 to have my PC looked at, at the request of one of your technicians. It was a bell issue, that cost me money, alot of time on the phone over 3 days, and time having to go outside my house to access the internet for a student project that had to be completed. Not at all happy with Bell internet service. These things will be taken into consideration when my contract is up. ",1
313010,07-JAN-12,06-JAN-12,Sondes,,fr,174.89.78.93,sergegarceau@sympatico.ca,14515974,000000122368262,5,5,,5
313011,07-JAN-12,06-JAN-12,John,,en,174.92.139.89,wiri252@sympatico.ca,14517890,000000122387839,1,1,,1
313012,07-JAN-12,04-JAN-12,Hugo,,en,69.159.46.225,jimcan@bell.net,14480060,000000122319747,5,5,"Nothing.  I was a little hesitant to switch to Bell, as I have heard a few complaints, but I was very satisfied with the service I received.",5
313013,07-JAN-12,04-JAN-12,Vijayashanti,,en,69.159.46.225,jimcan@bell.net,14480062,000000122331524,5,5,Nothing,5
313014,07-JAN-12,07-JAN-12,Hugo,,en,76.65.19.131,ndellas@bell.net,14513732,000000122392341,4,4,,4
313015,07-JAN-12,07-JAN-12,Jessica,,en,76.65.19.131,ndellas@bell.net,14513734,000000122392477,5,5,,5
313016,07-JAN-12,06-JAN-12,Jacob,,en,70.27.113.169,dakibi@sympatico.ca,14506810,000000122389471,5,5,,4
313017,07-JAN-12,06-JAN-12,Gabriel,,en,184.146.139.161,magsam@sympatico.ca,14512386,000000122380693,5,5,The person I spoke to was great - patient and understanding.  But I would have felt even better about Bell if the sales person who persuaded me to upgrade my package had told me that I would be sent a new modem and would have to install it.,3
313018,07-JAN-12,06-JAN-12,Sylvain,,en,64.231.49.78,gorettam@sympatico.ca,14508864,000000122368657,4,4,,5
313019,07-JAN-12,04-JAN-12,Welid,,fr,184.145.218.44,nicolerioux@sympatico.ca,14483996,000000122316876,5,5,,5
311535,07-JAN-12,06-JAN-12,Caroline,,en,174.5.201.129,ken.overman@sympatico.ca,14511154,000000122377350,2,2,"I had two lines in my home and was cancelling one that was used for a fax and my internet was on this line. I was told that both lines were internet capable. I tried the other line with no connection. I explained, that I did not want my internet connection interrupted. As of today, I have no internet as the line that had my internet has been terminated. I have to wait until Monday. I am a consultant and rely heavily on my internet. I have phone, internet and TV with Bell but am considering cable. I don't understand why bell cannot make both lines internet capable, before disconnecting one. ",2
311536,07-JAN-12,06-JAN-12,Grace,,en,174.92.115.20,ubetja@sympatico.ca,14517418,000000122382307,5,5,Can't think of a thing!,5
311537,07-JAN-12,06-JAN-12,Hsine,,fr,184.148.246.13,jaumont@sympatico.ca,14509926,000000122372551,4,4,,3
311538,07-JAN-12,05-JAN-12,Veerapuram,,en,174.88.80.218,janice.derbyshire@sympatico.ca,14495118,000000122358874,4,5,,3
311539,07-JAN-12,04-JAN-12,Reginald,,fr,76.68.165.14,mflansbury@sympatico.ca,14483078,000000122328842,5,5,Rien.,5
311540,07-JAN-12,05-JAN-12,Lukasz,,en,76.69.42.167,surgidoc@sympatico.ca,14502320,000000122363552,5,5,,4
311541,07-JAN-12,06-JAN-12,Casey,,en,70.27.45.86,mgirard5@bell.net,14513116,000000122379830,3,2,"I called about our internet speed and was told due to where we live, we have the fastest speed available. The customer care representative was polite and helpful in that he explained the situation but overall unsatisfied with BEll in general not being able to provide faster speeds in the windsor ontario area.",2
311542,07-JAN-12,06-JAN-12,Gregorio,,en,64.231.130.129,shadowland@bell.net,14516036,000000122381290,5,5,,5
311543,07-JAN-12,06-JAN-12,Juan,,en,216.209.218.18,curly.lynn@sympatico.ca,14506707,000000122386543,5,4,not sure jbut keep up good work lt,4
311544,07-JAN-12,06-JAN-12,Moises,,en,174.88.15.146,tmcob@bell.net,14517192,000000122388532,5,5,not have the problem occur -refusal to accept password seems to occur far too frequently!,5
311545,07-JAN-12,06-JAN-12,Dorsaf,,fr,76.68.173.252,r___jean_188@sympatico.ca,14514750,000000122366107,5,5,,5
311546,07-JAN-12,06-JAN-12,Rudolf,,en,76.64.46.232,derek.mech@sympatico.ca,14507238,000000122386075,4,4,"Even though Rudy was not a MAC tech, he was able to solve the problem but naturally didn't know why it occurred. However,if it happens again, I just use his solution. 
I was wondering when Bell would work as well as Google with the iPad in the Mail app. whereby we can create folders/mailboxes. I am using iPad 2 OS 5.",4
311547,07-JAN-12,05-JAN-12,Jose,,en,64.231.136.33,ken.macauley1@sympatico.ca,14496466,000000122346222,5,3,,5
311548,07-JAN-12,06-JAN-12,Grace,,en,70.53.41.205,ken.dewolf@sympatico.ca,14511150,000000122387316,5,5,"Provide the representative with instruction on the pronunciation of Canadian English. Although I have lived in India and visited on several ocassions, I found it difficult to understand the representative which made our conversation longer than it might otherwise have been. That said, the representative was professional, pleasant and helpful.",4
311549,07-JAN-12,06-JAN-12,Denys,,en,70.26.130.76,asforester@sympatico.ca,14504964,000000122382991,4,4,,4
311550,07-JAN-12,04-JAN-12,Nagender,,en,70.27.113.95,k.doble@sympatico.ca,14480662,000000122325605,1,2,Rep's attitude was not ideal as he spoke in a condescending manner.  Again supposedly the problem was fixed with the internet but then my whole modem crashed after about 1/2 hour after the phone call finished.,1
311551,07-JAN-12,06-JAN-12,Aivi,,en,76.70.64.217,karen.luxton@sympatico.ca,14510976,000000122374803,5,4,,5
311552,07-JAN-12,06-JAN-12,Marianne,,fr,70.53.146.23,melsisley@sympatico.ca,14513056,000000122384999,3,4,"C'est un peu long de trouver notre compte et avant le représentant soit prèt à entendre notre demande. Il y a beaucoup de cliquage de clavier, beaucoup de ""un moment je vais ouvrir votre dossier"" et j'ai attentdu très longtemps avant de parler à un autre représentant. ",3
311553,07-JAN-12,06-JAN-12,Sabha,,en,74.14.145.86,rick.bow@sympatico.ca,14515162,000000122383354,3,4,Have an English speaking person.No accent.,3
311554,08-JAN-12,07-JAN-12,Priyanka,,en,184.151.63.190,hans.gerids034@sympatico.ca,14521810,000000122406021,4,,"My son tried to install new modem when talking to bell support  to fix problem for ip address. Was switch to another support person to resolve problem .  My son had to leave for personal commitment . He will try again in a few weeks 
Support tried hard to help but we had no time
Thank you for your help we will try again
Han Gerrits ",5
311555,08-JAN-12,07-JAN-12,Sumithra,,en,174.95.17.223,snowflakes@sympatico.ca,14526622,000000122403286,5,5,,5
311556,08-JAN-12,07-JAN-12,Marc,,fr,76.67.143.145,francynefaucher5@sympatico.ca,14521302,000000122399085,5,5,,5
311557,08-JAN-12,07-JAN-12,Med Lassaad,,fr,76.67.143.145,francynefaucher5@sympatico.ca,14521304,000000122403694,5,5,,5
311558,08-JAN-12,07-JAN-12,Aqeel,,en,70.31.72.197,bmagwood@bell.net,14519412,000000122402613,5,4,The Rep.info me I have been paying for high speed internet since coming to Bell and not receving it. I will be contacting BELL monday am.for the problem to fixed with compensationor I am switching to eastlink,
311559,08-JAN-12,07-JAN-12,Sulochana,,en,174.94.100.75,gino-laura@sympatico.ca,14521588,000000122402530,2,1,"My internet connection remains problematic, and I have not received any updates from Bell as promised by the agent (within 2 hours of the ticket being raised).  ",
311560,08-JAN-12,07-JAN-12,Raj,,en,184.148.152.34,Khalidmahmood@bell.net,14518338,000000122394694,5,4,It was great.,5
311561,08-JAN-12,07-JAN-12,Anah,,en,64.229.40.142,nomad.c@sympatico.ca,14524988,000000122398025,5,5,Nothing,5
311562,08-JAN-12,04-JAN-12,Mahender,,en,174.91.62.89,patgeni.pontrelli@sympatico.ca,14484402,000000122324074,4,4,,5
311563,08-JAN-12,07-JAN-12,Sumithra,,en,76.67.8.45,kangcorp@sympatico.ca,14523004,000000122394160,2,4,I really dislike overseas calls they don't understand when you are speaking to them and vice versa... being from overseas I don't have a bias to them personally.... the call ended up taking much longer due to this... in the future given a choice I would go with a different vendor...,2
311564,08-JAN-12,07-JAN-12,Ahmed,,fr,70.55.166.57,benita.hippolyte@sympatico.ca,14519250,000000122407160,5,5,,5
311565,08-JAN-12,07-JAN-12,Edwin,,en,65.92.59.227,clela5@sympatico.ca,14520050,000000122399369,5,4,would  notknow,5
311566,08-JAN-12,05-JAN-12,Shinoj,,en,65.95.226.52,djholek2@bell.net,14492484,000000122361402,1,1,"time on hold wasc unacceptable,I was given a number to call(DSL)that was no longer in service,I was unable to understand the operator",1
311567,08-JAN-12,07-JAN-12,Irfan,,en,76.70.91.65,rdaley7@sympatico.ca,14525716,000000122404954,5,5,Long wait for technical support help.,5
311568,08-JAN-12,06-JAN-12,Brenda,,en,76.64.93.91,drolling@sympatico.ca,14507574,000000122375191,4,4,It could have been cheeper but I am OK with what I am paying for internet,4
311569,08-JAN-12,07-JAN-12,Jdey,,fr,70.30.159.217,jc.juhel@sympatico.ca,14522334,000000122394465,5,5,,5
312047,06-JAN-12,05-JAN-12,Jamie,,en,70.48.71.126,schiltdaam@sympatico.ca,14501470,000000122365109,5,5,"Jaimie was very friendly and patience
the time was 10:26 p.m.We are older ,
don't know much about eletronics,good to
know somebody can help.We will tell always How good Bell is.Again Thanks Grace. Jaimie was very good &friendly",5
312048,06-JAN-12,05-JAN-12,Christopher,,en,70.48.252.116,kelly.beyers@sympatico.ca,14496456,000000122342662,3,3,"correct charges on billing
",4
312049,06-JAN-12,05-JAN-12,Jason,,en,74.14.151.22,iamseldom@sympatico.ca,14494734,000000122356100,1,2,"you could have had people that don't cut customers off, didn't re-ask questions (6+ times) when answered as clearly as possible, not make someone call back because you didn't do what you were going to, not transfer me to the wrong department (multiple times), not make someone have to update their address changes (from over 4 years ago) with more than one department, and not make some one spend 1.5 hours on the phone and then have to call back for another 1.75 hours.  I have to say, these where the two worst calls I've ever had.",1
312050,06-JAN-12,05-JAN-12,Annie,,fr,76.67.49.241,mgagnon015@sympatico.ca,14498454,000000122354218,2,4,"Tout au moin, compredre le dialecte de la répondante.
Elle ne semblait pas connaître ce dont je lui parlais même si elle voyait mon dossier. elle ",1
312051,06-JAN-12,05-JAN-12,Oliver,,en,174.93.28.244,patcudahy@sympatico.ca,14499726,000000122352644,4,4,,4
312052,06-JAN-12,05-JAN-12,Emmanuel,,en,76.66.166.145,marisa_m@sympatico.ca,14497986,000000122346993,5,5,I can't think of anything.,5
312053,06-JAN-12,05-JAN-12,Anis,,fr,70.51.46.5,o.cote@sympatico.ca,14499472,000000122363487,4,2,"Au service de contrôle à distance, il a été impossible de me brancher au technicien, Anis, qui fut, par ailleurs, très patient. Je dois recommuniquer avec vos services vers 18h00 pour essayer de régler le problème. ",5
312054,06-JAN-12,05-JAN-12,Kat,,en,65.95.83.238,glestyan@sympatico.ca,14494046,000000122350794,2,1,"Bell is the worst for bait-n-hook. Bell relies on agressive promotions for new customers, all of them time limited, and once you are a Bell customer you are screwed: no access to discounts, promotions, no flexibility whatsoever. And Bell regular prices are way too high.",1
312055,06-JAN-12,05-JAN-12,Vijay,,en,207.219.69.237,andrew_king@sympatico.ca,14489604,000000122341254,4,4,The information could have conveyed by sales rep,4
312056,06-JAN-12,04-JAN-12,Rajeswari,,en,173.179.91.127,poldfield@sympatico.ca,14484862,000000122328640,5,5,,4
312057,06-JAN-12,28-DEC-11,Daniel,,en,76.64.0.97,ron.bar@sympatico.ca,14399708,000000122175843,5,5,,4
312058,06-JAN-12,05-JAN-12,Max,,en,174.91.157.84,mjdv@sympatico.ca,14498782,000000122343680,4,4,,1
312059,06-JAN-12,05-JAN-12,Abbey,,en,174.91.157.84,mjdv@sympatico.ca,14498784,000000122346013,3,2,,1
312060,06-JAN-12,03-JAN-12,Elijah,,en,184.147.18.51,elynneadams@bell.net,14461624,000000122296569,5,4,the problem is that your bills are so hard to interpret-so confusing that I dread opening it. Please make this an important issue to address.,4
312061,06-JAN-12,05-JAN-12,Cesilia,,en,174.94.25.127,ohdorion@sympatico.ca,14499502,000000122347297,1,1,fix the problem,
312062,06-JAN-12,05-JAN-12,Methil,,en,65.92.64.111,richard_tody@sympatico.ca,14500654,000000122344588,4,4,,5
312063,06-JAN-12,05-JAN-12,Stacey,,en,64.231.200.248,khillock@sympatico.ca,14496532,000000122340973,1,1,Cared! or give a shit,1
312064,06-JAN-12,05-JAN-12,Lukasz,,en,64.231.222.34,grantly@sympatico.ca,14494170,000000122351908,5,5,"Give the rep. a big raise, he deserves it.",5
312065,06-JAN-12,05-JAN-12,Mark,,en,216.220.57.173,mitch2087@bell.net,14498764,000000122342241,5,5,,5
312066,06-JAN-12,05-JAN-12,Kota,,en,64.231.222.34,grantly@sympatico.ca,14494172,000000122350046,1,1,Ask somone that knows the system.,2
312067,06-JAN-12,05-JAN-12,Calvin,,en,216.220.57.173,mitch2087@bell.net,14498766,000000122344958,5,5,"When I was talking to Calvin, his computer was acting up and going really slow, so maybe upgrade the system.",5
312068,06-JAN-12,05-JAN-12,Haley,,en,184.147.120.33,merouleau@sympatico.ca,14498426,000000122340928,5,5,Nil,5
312069,06-JAN-12,04-JAN-12,Karen,,en,65.94.126.47,andree_wolfe@sympatico.ca,14473994,000000122318116,5,5,,5
312070,06-JAN-12,22-DEC-11,Kota,,en,76.67.44.56,cotterillcook@sympatico.ca,14327478,000000122063976,1,1,"They could have sent the items that they said they would send...Then I had to make another call, be put on hold for another 20 minutes. THat person has no record of my first call & has to re-order the items that were suppose to be with my modem in the first place",1
312071,06-JAN-12,05-JAN-12,Aymen,,fr,184.144.232.30,mado.l@bell.net,14497694,000000122344790,4,2,Ma page Web n`est plus en français cela me causse probleme.,5
312072,06-JAN-12,05-JAN-12,Gloria,,en,184.144.41.74,lwosu@bell.net,14497518,000000122340636,4,3,This is the only email I got after speaking to a representative yesterday.  I was supposed to receive some info by email for troubleshooting. Gloria was extremely nice and did her best. Maybe this is the email she mentioned. ,5
312073,06-JAN-12,05-JAN-12,Khalil,,fr,69.70.12.250,gilher@sympatico.ca,14493946,000000122358191,5,5,,5
312074,06-JAN-12,27-DEC-11,Andrea,,en,70.49.151.31,b.mckee@sympatico.ca,14373686,000000122148967,5,5,,5
312075,06-JAN-12,05-JAN-12,Med nejib,,fr,76.65.186.204,picrilewis@bell.net,14500024,000000122348072,4,1,J'aimerais que le problème soit résolu et que nous ayons satisfaction quant au rendement vitesse de Bell intenet. Actuellement c'est moins rapide qu'au début de notre abonnement en août 2011!!!,3
312076,06-JAN-12,01-JAN-12,Souheil Kilani,,fr,50.101.176.206,marcel.provost@sympatico.ca,14441294,000000122253990,5,5,Aucun car Ms.Souheil Kilani a été le meilleur à date à répondre à mes question car il parle tres bien le français pour bien comprendre ce qu'il dit au téléphone à l'autre bout du monbe. j'ai trouvé cette personne très polie et facile à discutter de mes problème. Félicitation ,5
312077,06-JAN-12,05-JAN-12,Salma,,fr,74.12.163.107,Erika.Dahl@bell.net,14488806,000000122348266,4,5,"Un temps d'attente largement moins long. Le problème est que j'avais appelé la veille, et j'ai attendu 17minutes et 53 secondes, pour tomber sur un employé que je n'entendais pas et elle m'a raccroché au nez... J'ai rappelé et les bureaux étaient fermés...
",4
312078,06-JAN-12,25-DEC-11,Celina,,en,174.95.16.35,phillip.xu@sympatico.ca,14359936,000000122116634,5,5,,5
312079,06-JAN-12,02-JAN-12,Rocco,,en,174.95.16.35,phillip.xu@sympatico.ca,14453520,000000122269575,5,5,,5
312080,06-JAN-12,03-JAN-12,Mohammed,,en,70.27.63.199,jmurray001@sympatico.ca,14464310,000000122284855,5,5,,5
312081,06-JAN-12,05-JAN-12,Sushil,,en,65.92.234.213,clark.arlene@bell.net,14491520,000000122362540,5,4,,4
312082,06-JAN-12,05-JAN-12,Celina,,en,70.55.236.34,tripleh1@sympatico.ca,14503024,000000122356054,4,4,Everything was well handled. Thanks.,5
312083,06-JAN-12,05-JAN-12,Mounira,,fr,70.51.175.119,autonostalgia@bell.net,14489924,000000122354194,5,4,Rien,5
312084,06-JAN-12,05-JAN-12,Danny,,en,65.92.77.7,d.edmonds@sympatico.ca,14491844,000000122348173,4,4,nothing,5
312544,06-JAN-12,05-JAN-12,Bry,,en,184.146.133.14,gary.vanrassel@sympatico.ca,14493702,000000122351934,5,5,reduce the wait time to talk to the representative ,5
312545,06-JAN-12,05-JAN-12,Naveed,,en,70.48.251.2,splante004@sympatico.ca,14502086,000000122350452,5,5,"Rep. was helpful, quick to resolve the issue. I don't think anything could of been done better!",
312546,06-JAN-12,05-JAN-12,Diego,,en,70.48.116.20,rew2647@sympatico.ca,14500586,000000122349556,5,5,,5
312547,06-JAN-12,05-JAN-12,Jay,,en,174.89.110.81,dfwmtw@sympatico.ca,14492356,000000122340015,3,3,"I had great difficulty understanding the 2 people I spoke to  yesterday morning, we were not communicating in English very well
The tech. I spoke to felt it was a modem problem, I questioned him whether anyone was working on the line, he assured me - no one was.  However he planned a service call for today ref 9718638, I later had a call from a tech. who had fixed the line in the afternoon, aparently a bad switch!!",3
312548,06-JAN-12,05-JAN-12,Erick,,en,69.156.0.122,mcgmurph@sympatico.ca,14498284,000000122359713,,,Did not call yesterday evening...,
312549,06-JAN-12,05-JAN-12,Christine,,en,129.100.134.38,mariusz.luiza@sympatico.ca,14497988,000000122341691,5,5,Everything was perfect,4
312550,06-JAN-12,05-JAN-12,Arun,,en,65.95.142.206,27twice@sympatico.ca,14488692,000000122342835,5,5,,4
312551,06-JAN-12,03-JAN-12,Elyes,,fr,65.94.124.126,peter.sislian@sympatico.ca,14468880,000000122301190,4,4,,4
312552,06-JAN-12,05-JAN-12,Tim,,fr,174.92.246.200,jean.boisdequin@sympatico.ca,14495294,000000122350587,3,4,Un agent de Montréal et non pas de Tunisie ou du Nouveau-Brunswick.,3
312553,06-JAN-12,05-JAN-12,Erika,,en,70.31.92.51,jrowley@bell.net,14496068,000000122359240,1,3,Don't keep me on hold for half hour.,1
312554,06-JAN-12,05-JAN-12,Basker,,en,76.68.90.9,ian.button@sympatico.ca,14494736,000000122352986,4,4,,5
312555,06-JAN-12,05-JAN-12,Celina,,en,67.71.63.211,jbrimblecombe@sympatico.ca,14495214,000000122352883,5,5,"Take my call sooner ?
Due to high volume of calls
In other words more tech support staff",4
312556,06-JAN-12,05-JAN-12,Mohamed,,fr,70.55.86.71,odette.robert@sympatico.ca,14499490,000000122339690,3,1,"J'ai le même problème, je reçois des messages mais je ne peux en envoyer.
Le mot de passe que vous m'avez envoyer n'est pas bon.
On me demande toujours un mot de passe c'est l'enfer.
J'espère que vous allez régler mon problème le plus vite possible, j'apprécierais beaucoup.
Odette Legault
Odette Legault",
312557,06-JAN-12,05-JAN-12,Jose,,en,74.12.119.101,janeedowney@bell.net,14495106,000000122342600,5,5,,5
312558,06-JAN-12,05-JAN-12,Raouf,,fr,174.92.169.135,chamots@sympatico.ca,14491262,000000122357790,5,5,,5
312559,06-JAN-12,05-JAN-12,Zied,,en,65.92.115.98,michel_seguin@sympatico.ca,14498570,000000122351513,4,2,I will have to wait till I receive the equipment and see if the problem will be resolved. ,3
312560,06-JAN-12,05-JAN-12,Salvador,,en,65.93.100.144,billhosea@sympatico.ca,14490400,000000122349494,4,4,not over charging for years in the first place!!not satisfied in that area!!,4
312561,06-JAN-12,04-JAN-12,William,,en,70.27.97.164,stoney2@sympatico.ca,14486988,000000122319226,4,4,,4
312562,06-JAN-12,05-JAN-12,Jay,,en,64.231.65.202,thomas.girdwood@sympatico.ca,14502788,000000122340937,5,5,nothing,5
312563,06-JAN-12,05-JAN-12,Khan,,en,69.158.54.237,rwhittem@bell.net,14501124,000000122340763,5,5,n/a,5
312564,06-JAN-12,05-JAN-12,Lisa,,en,76.67.42.145,michaelaboucher@sympatico.ca,14498520,000000122342902,5,5,It would be great to deal with one person for all of your services,5
312565,06-JAN-12,05-JAN-12,Dilli,,en,69.158.79.80,haduff@bell.net,14494332,000000122360797,5,5,"Nothing - it was my best experience with Bell though my first with Tech Support. Billing is appauling.
",2
312566,06-JAN-12,05-JAN-12,Diego,,en,76.67.119.208,rayuni@sympatico.ca,14500454,000000122363553,5,5,,4
312567,06-JAN-12,05-JAN-12,Med Aymen,,fr,70.26.181.116,opti.pl.fin@sympatico.ca,14499554,000000122356133,4,4,"peut-être rendre la communication plus élémentaire, particulèrement en matière de termes utilisés (vérifier fréquemment la pleine compréhension de l'interlocuteur.
J'avais la chance d'être assisté d'un ingénieur en informatique. L'échange était bel èa voir et entendre.

Merci et bonne journée.",4
312568,06-JAN-12,05-JAN-12,Madhu,,en,174.94.59.202,james.a.fisher@bell.net,14495044,000000122346353,3,3,"Well I have been having issues connecting to specific gaming servers over seas. My ping has increase and sometimes has massive spikes from 1000-16000 ping. This is ridicolous, because I never had this happen before and being lagged locked sucks when gaming/admining and I want a proper reason of why it is taking my computer so long to connect/stay connected to the server. I don't if a satelite issue, but the server has not changed and I believe it to be an issue with Bell Internet and not the server I am trying to connect to.",2
312569,06-JAN-12,05-JAN-12,Taoufik,,fr,70.53.236.69,labelrp@bell.net,14496800,000000122358838,1,1,Terminer l'assistance avec le soutien. L a personne du nom de Emma et Leila ne sont pas compétence.,
312570,06-JAN-12,05-JAN-12,Wajih,,fr,70.53.236.69,labelrp@bell.net,14496802,000000122358826,1,1,"Quelqu'un du québec peut-il m,aider à résoudre un problème internet avant que je change de compagnie?",
312571,06-JAN-12,05-JAN-12,Edgardo,,en,70.53.101.7,dmw1@sympatico.ca,14492568,000000122341442,5,5,Nothing,5
312572,06-JAN-12,04-JAN-12,Kevin,,en,70.26.23.98,theriaulth01@sympatico.ca,14487500,000000122327845,4,4,,4
312573,06-JAN-12,05-JAN-12,Pamela,,en,67.70.128.95,margotdixon@sympatico.ca,14497906,000000122355507,5,4,warn me ahead of time that you would be doing maintenance and that there might be a subsequent problem,4
312574,06-JAN-12,05-JAN-12,Linda,,en,69.157.62.62,jrennie7@sympatico.ca,14496058,000000122348688,4,4,,5
312575,06-JAN-12,05-JAN-12,Nisha,,en,65.95.109.77,tjprice@sympatico.ca,14502874,000000122346107,3,4,"Because of the reps heavy accent, likely due to Bell having offshore call centers attempting to provide customer service to the Canadian consumer rather than employing Canadians within Canada, my experience took twice the length of time it should have due to constant repetition of questions and answers. Let's support Canada!! Buy and hire Canadian! Due to this and past experiences, I would definitely not recommend Bell. As a matter of fact we have started the process of researching alternate service providers.",1
312576,06-JAN-12,05-JAN-12,Faouzia,,fr,69.159.180.194,raymonde.leblond@sympatico.ca,14500440,000000122346484,4,4,,4
312577,06-JAN-12,05-JAN-12,Shakeel,,en,76.68.120.159,thetransportabletherapist@sympatico.ca,14502758,000000122358443,5,5,,5
312578,06-JAN-12,05-JAN-12,Jason,,en,70.52.159.59,fgonder@sympatico.ca,14493342,000000122359490,5,5,,5
312579,06-JAN-12,05-JAN-12,Hassen,,fr,67.68.109.51,sylvielambert1@sympatico.ca,14502438,000000122350345,4,5,Bien j'ai mentionné un autre problème qui n'a pas été bien compris je pense.,4
312580,06-JAN-12,04-JAN-12,Edgardo,,en,64.231.168.132,ccbantin@sympatico.ca,14475450,000000122318308,3,4,Understand the technical situation better.,3
312581,06-JAN-12,04-JAN-12,Michel,,en,207.219.69.188,anjivraj@bell.net,14474092,000000122335108,4,4,,5
313020,07-JAN-12,06-JAN-12,Amine,,fr,67.70.133.190,jalbertyves@bell.net,14509788,000000122383732,4,5,,5
313021,07-JAN-12,06-JAN-12,Munyaradzi,,en,76.66.126.103,lucsobel@bell.net,14512148,000000122381219,5,5,time,5
313022,07-JAN-12,06-JAN-12,Lise,,fr,70.30.159.84,cpaquet74@sympatico.ca,14506634,000000122371798,5,4,"Temps d'attente trop long. Même que lors d'un précédent appel, le 29 déc., après 30 minutes d'attente, la ligne s'est coupée.",4
313023,07-JAN-12,06-JAN-12,Hakim,,fr,184.148.233.245,lthemens@sympatico.ca,14512118,000000122372974,3,3,"Évitez de faire des erreurs dans ma commande. Nous n'avons jamais la même information lorsque nous téléphonons chez Bell.Hakim a résolu l'erreur qu'un autre conseiller a fait.Je verrai lors de mon installation si tout ira bien , j'ai encore des inquiétudes.  ",2
313024,07-JAN-12,06-JAN-12,Shirin,,en,174.91.9.47,sojp@sympatico.ca,14516354,000000122371924,4,4,"Vary the MUZAK while waiting for a service rep and reduce the frquency between ""thanks for your patience......"" messages.     ",5
313025,07-JAN-12,06-JAN-12,Sarra,,fr,67.68.146.10,francine.vg.cote@sympatico.ca,14508290,000000122370258,5,5,Attendre moins sur la ligne avant de parler a un conseiller,3
313026,07-JAN-12,06-JAN-12,Yara,,en,69.157.62.126,h.w.barclay@sympatico.ca,14509038,000000122388815,4,4,As it took about an hour and a half to resolve the problem mostly secondary to my mobile phone going dead. It occurred to me that there might be a possibility to develop software that would allow your technician to diagnose problems from your end and or my computer. Rather than using a trial and error method that is not only time consuming but constitutes the lowest form of problem solving.   ,5
313027,07-JAN-12,06-JAN-12,Omar,,en,76.67.25.185,rastarkes@sympatico.ca,14514884,000000122386316,4,3,Have had the problem previously fixed when technician was here so the call would not have been necessary. ,3
313028,07-JAN-12,06-JAN-12,Karingula,,en,174.95.60.128,heyjudes@bell.net,14509272,000000122377089,4,4,Long waiting trimester between agents,4
313029,07-JAN-12,06-JAN-12,Mokhles,,fr,70.51.6.183,r3d@sympatico.ca,14514744,000000122374184,5,5,Gardez Mokhles ! Il est bon et patient !,4
313030,07-JAN-12,05-JAN-12,Shirin,,en,69.159.17.118,acundari@sympatico.ca,14489182,000000122350878,3,4,Have someond from Canada whom I can better understand as thr Bell technician. ,2
313031,07-JAN-12,05-JAN-12,Preethi,,en,69.159.17.118,acundari@sympatico.ca,14489184,000000122343410,3,,I was on the line with the tecbnician for 48 minutes just to have my modem upgraded,2
313032,07-JAN-12,02-JAN-12,Michael,,en,76.67.25.185,rastarkes@sympatico.ca,14453864,000000122277102,1,1,Was hung up on!!!  After being on phone for long period of time and being transferred three times,1
313033,07-JAN-12,05-JAN-12,Arun,,en,70.26.44.202,AndrewToma50@sympatico.ca,14488742,000000122347654,5,5,Not at all,5
313034,07-JAN-12,06-JAN-12,Yosra,,fr,70.48.92.9,danyfortin@bell.net,14506922,000000122368666,4,5,,5
313035,07-JAN-12,06-JAN-12,Cecile,,en,70.51.222.157,estevenson@sympatico.ca,14508004,000000122369593,4,4,The call took about an hour. Half of that was waiting to talk to someone. Cecile was abviuusly new but was trying very hard. Whoever was coaching her was insisting it was my modem and wanted to send me a new modem. I was firm in saying it wasn't and finally got then to look a little harder and determine it was my local line. They said they resolved it by increasing the 'time out'. I can now connect but everything is very slow. I don't want to spend another half hour on hold to tell you folks that. It is interesting that I was talking to my neighbour later in the day about my problem and he had the same problem. He said he finally hung up after being on hold for a half hour.,4
313036,07-JAN-12,06-JAN-12,Wajih,,fr,70.51.12.71,jean-claude.rabeau@sympatico.ca,14510046,000000122392217,1,4,"S'assurer que le technicien comprenne qu'il travaille pour le service à la clientèle et qu'il fait affaire à un client de Bell. Je m'attend à ce que l'interlecuteur soit POLI et COURTOIS. J'ai dû lui faire part que si je demandais de l'aide au service technique, c'est que je ne suis pas moi-même un spécialiste. Ce n'est qu'à ce moment que son attitude exaspérée est devenue conviviale. Très mauvaise expérience de ma part avec le service à la clientèle...",1
313037,07-JAN-12,06-JAN-12,Viency,,en,174.92.32.27,tedp1@sympatico.ca,14516952,000000122386741,4,4,,4
313038,07-JAN-12,06-JAN-12,Djouaihia,,en,174.93.70.169,ghislain.briand@sympatico.ca,14508684,000000122390283,3,2,I'm not to happy to hear that my friends can download a HD movie in a lot faster time then me.,3
313039,07-JAN-12,06-JAN-12,Adnene,,en,76.68.138.94,guy.smith2@sympatico.ca,14508994,000000122378904,5,4,,4
313040,07-JAN-12,04-JAN-12,Andrea,,en,64.229.29.191,rwhattam@sympatico.ca,14485958,000000122336279,5,5,"I can't think of anything.  The Bell technician was excellent, obviously knew what she was doing, patient,and friendly.",5
313041,07-JAN-12,06-JAN-12,Wissem,,fr,76.64.252.80,rejean.guilbeault@sympatico.ca,14515020,000000122369105,5,5,,5
313042,07-JAN-12,06-JAN-12,Manel,,fr,76.64.252.80,rejean.guilbeault@sympatico.ca,14515022,000000122368086,4,5,,5
313043,07-JAN-12,06-JAN-12,Majdi,,fr,70.24.214.245,simone.omeljan@sympatico.ca,14516220,000000122385853,5,4,parler plus fort au téléphone,5
313044,07-JAN-12,05-JAN-12,Ksouri,,fr,70.49.67.237,c_grondin@sympatico.ca,14490902,000000122353526,2,1,Prendre de bien comprendrema problématique plutôt que de me fournir des réponses générales. J'ai eu l'impression qu'on me prenait pour une débutante,2
313045,07-JAN-12,06-JAN-12,Orlando,,en,64.231.187.141,nhmyers@sympatico.ca,14513796,000000122373677,5,5,nothing,5
313046,07-JAN-12,30-DEC-11,Oscar,,en,174.95.139.50,patricia.kisil019@sympatico.ca,14427416,000000122235597,5,5,,5
313047,07-JAN-12,06-JAN-12,Emely,,en,76.70.88.60,sj.barber@sympatico.ca,14516250,000000122382737,5,5,"Bell Mobility technical support staff need to be better trained. In fact, all the Bell Mobility staff I encountered over 3 days could not resolve my problems. On the other hand, Emely was competent,patient & resolved my issues in one call. ",3
313048,07-JAN-12,06-JAN-12,Salvador,,en,174.89.58.93,s.f.h@sympatico.ca,14515634,000000122368601,4,4,Took Salvador quite a while to figure out that this was a general service interuption in my area and had nothing to do with my system BUT he was very nice and helpful.,4
313049,07-JAN-12,06-JAN-12,Aymen,,fr,70.30.19.186,bvinette@sympatico.ca,14505784,000000122383665,5,5,Rien,5
313050,07-JAN-12,06-JAN-12,Jose,,en,174.89.56.237,d.konyu@sympatico.ca,14506776,000000122369623,3,3,loss of internet for over an hour...should be some kind of credit issued on bill for inconvenience,3
313051,07-JAN-12,06-JAN-12,Makram,,fr,70.30.222.236,teleconseilmc@sympatico.ca,14516958,000000122370520,5,5,,5
313052,07-JAN-12,06-JAN-12,Tine,,en,184.146.159.90,alev.metel@sympatico.ca,14504502,000000122382801,4,4,,4
313053,07-JAN-12,06-JAN-12,Pedro,,en,70.26.117.37,dtraviss@sympatico.ca,14507612,000000122388519,5,5,nothing,5
313054,07-JAN-12,06-JAN-12,Med Rami,,fr,76.64.249.37,romaro-1@sympatico.ca,14515408,000000122382605,4,4,,4
311570,08-JAN-12,22-JUL-11,Ruth,,en,70.27.73.80,lashaule@sympatico.ca,12676831,000000118664074,3,2,,1
311571,08-JAN-12,06-JAN-12,Belhassen,,fr,70.48.109.57,yannickbastien@bell.net,14518000,000000122369062,5,5,,4
311572,08-JAN-12,05-JAN-12,Zied,,fr,70.29.249.247,archild@sympatico.ca,14489784,000000122343474,5,5,,4
311573,08-JAN-12,03-JAN-12,Patrick,,fr,184.144.189.151,lesta@sympatico.ca,14465854,000000122291306,5,5,,5
311574,08-JAN-12,05-JAN-12,Justin,,fr,76.68.173.97,mdupuis004@sympatico.ca,14498332,000000122339816,3,3,"On a eu un petit ajustement, ce qui ne correspond toujours pas a votre competition mais je reste avec Bell, car dans l ensemble, le service est bon.",4
311575,08-JAN-12,03-JAN-12,Zied,,fr,174.93.145.152,p.normandin@sympatico.ca,14468554,000000122286587,1,2,"un ton plus cordial aurait été apprécié.
On aurait pu me référer à quelqu'un en mesure de répondre à ma question.A la prochaine question,la réponse est non et j'envisage mëme de quitter.",2
311576,08-JAN-12,07-JAN-12,Xenia,,en,184.147.237.251,valgibbons@sympatico.ca,14527312,000000122400453,5,5,"knowledgeable, helpful, courteous and patient",5
311577,08-JAN-12,07-JAN-12,Marta,,en,184.148.114.168,dfancy334@sympatico.ca,14520584,000000122398914,5,5,Faster response times on the phone.,5
311578,08-JAN-12,07-JAN-12,Armando,,en,70.30.30.21,bezsez@sympatico.ca,14519298,000000122393381,5,5,"You might have tried to inform or apologize for the previous installation of my modem.  You might have tried to inform me of the general Bell WiFi such that when I am up and about I will have the general Bell WiFi available to me.
",4
311579,08-JAN-12,07-JAN-12,Naim,,en,70.27.140.111,hamelblouin.ajk@sympatico.ca,14521800,000000122409187,2,1,"Be more comprehensive and take the appropriate time to help solve the problem. It is the first time a
representative does not take to time
to fix a technical problem after trying
several options. ",2
311580,08-JAN-12,07-JAN-12,Mathew,,en,76.69.87.188,joandubros@sympatico.ca,14522646,000000122408864,5,5,Mathew was as good as it gets,5
311581,08-JAN-12,07-JAN-12,Nelly,,en,70.27.171.150,bt-bird@sympatico.ca,14519594,000000122397353,1,1,patiently fix the problem,2
311582,08-JAN-12,06-JAN-12,Gopi Rathinam,,en,184.145.92.188,a.wallis@sympatico.ca,14504198,000000122366130,5,5,,5
311583,08-JAN-12,06-JAN-12,Hechmi,,fr,67.68.195.109,moussecyr@sympatico.ca,14513550,000000122381912,5,5,,5
311584,08-JAN-12,07-JAN-12,Justine,,en,174.94.53.253,kuenzler@sympatico.ca,14523312,000000122401504,4,4,reduce the wait time for customer service.  it is too long.,4
311585,08-JAN-12,07-JAN-12,Perumalla,,en,184.145.76.95,golfer60@sympatico.ca,14521657,000000122393985,4,4,"still having a bit of trouble understanding the accent of your representatives, however they will repeat themselves when asked so it's not a major problem",4
311586,08-JAN-12,04-JAN-12,Pascal,,en,74.12.232.115,caledongiles@sympatico.ca,14475228,000000122324568,2,2,"I was informed that my portable modem service will be discontinued shortly
so I will have to go to Turbo hub.
This is so I will pay more for internet
based on gigabit use. DSL is not available in my area so Im penalized
for living in a rural area. I was told
to shop elsewhere for internet if I wasn't satisfied. Ready to cancel all 
my Bell services.
",2
311587,08-JAN-12,06-JAN-12,Nikki,,en,70.50.129.10,tarthur1@sympatico.ca,14516898,000000122374566,5,5,Nikki was a wonderful representative.  She understood the concerns and found the appropriate solutions.  I was put on hold more than once but that was probably to receive the confirmation from a supervisor.,4
311588,08-JAN-12,23-DEC-11,Nizar,,fr,174.95.115.115,leon.desrochers@sympatico.ca,14343520,000000122084474,5,5,,5
311589,08-JAN-12,04-JAN-12,Ashok,,en,70.31.78.78,mariaiv@sympatico.ca,14482426,000000122333317,5,5,,4
311590,08-JAN-12,06-JAN-12,John,,en,74.15.37.122,marcsg@sympatico.ca,14512542,000000122388364,4,5,,5
311591,08-JAN-12,07-JAN-12,Dawood,,en,184.146.147.230,john-phylparish@sympatico.ca,14522708,000000122401190,5,5,Had to wait on the line for 5 minutes before getting a representative.,4
311592,08-JAN-12,07-JAN-12,Salvador,,en,70.49.23.58,alex.kuskis@sympatico.ca,14518670,000000122399282,4,4,"Nada. Salvador is an excellent service rep.
Whether I recommend Bell depends upon Bell itself, with which I have issues & its high pricing of all its products & services. This has nothing to do with its tech support reps who i have mostly found to be satisfactory.",3
311593,08-JAN-12,07-JAN-12,Vaishnavy,,en,50.100.208.214,george35@bell.net,14521508,000000122402360,5,5,NOT MACH,5
311594,08-JAN-12,07-JAN-12,Estephania,,en,70.49.23.58,alex.kuskis@sympatico.ca,14518668,000000122400036,2,2,I was struggling with getting an iPad2 connected to me home network. She knew nothing about it. It's desirable for tech support reps to be able to help customers with getting popular applications like iPads & iPhones connected.,3
311595,08-JAN-12,04-JAN-12,Sabha,,en,70.27.18.103,alfindlay@sympatico.ca,14473752,000000122312874,3,4,"PLEASE PUT YOUR CALL CENTERS IN CANADA.
NO DISRESPECT, BUT I AND MANY OTHER PEOPLE HAVE TROUBLE UNDERSTANDING THE ACCENTS FROM YOUR CALL CENTERS. THEY HAVE ALWAYS BEEN POLITE, BUT YOU MUSY KNOW OF THE FRUSTRATION SHOWN BY THE CUSTOMER. IF YOU NOT HEARD OF COMPLAINTS, THEN YOU ARE HIDING SOMEWHERE................ ",3
311596,08-JAN-12,07-JAN-12,Sergio,,en,72.137.128.198,lilo1@sympatico.ca,14523626,000000122405462,4,3,,5
311597,08-JAN-12,07-JAN-12,Marouen,,fr,184.148.11.129,messpoth@bell.net,14524412,000000122404953,5,5," rien, le personnel toujours aussi 
patient et aidant.
merci!",5
311598,08-JAN-12,06-JAN-12,Kelly,,en,70.49.83.193,vannelli.d@sympatico.ca,14517506,000000122386094,5,5,"Can,t think of anything right now.",5
311599,08-JAN-12,07-JAN-12,Ayoub,,fr,70.48.117.105,rejfafard@sympatico.ca,14525758,000000122402115,4,5,,5
311600,08-JAN-12,04-JAN-12,Megan,,en,184.144.50.96,tormshaw@sympatico.ca,14487740,000000122334043,1,1,"I dont feel I should have had to wait 24-48 hours for my password to be reset, which by the wat it never was. I did get satisfaction when I CALLED 310-surf after not getting any help calling 310-bell (I was on hold for close to an hour and by the time I talked to a rep it was close to 7 pm.) All these problems stemmed from being over billed for internet usage.",2
311601,08-JAN-12,07-JAN-12,Silvia,,en,184.146.231.238,irene.antoniv@sympatico.ca,14522120,000000122395310,5,5,"Have technicians here be bilingual instead of transferring the calls to India.  I have been served by technicians from India and find all of them very helpful and polite, however, connections are poor and they have to repeat things before they are properly heard here.",3
311602,08-JAN-12,05-JAN-12,Souhaib,,fr,174.93.144.81,lise_lacombe_2@sympatico.ca,14497200,000000122359712,5,5,,4
312085,05-JAN-12,04-JAN-12,Asma,,en,69.158.13.92,judy028@sympatico.ca,14480562,000000122332607,5,5,,5
312086,05-JAN-12,04-JAN-12,Katlin,,en,65.92.1.125,bryanwolff@sympatico.ca,14475116,000000122319811,1,1,I ended up getting billed for extra internet usage that i had no idea was being used.  I should have been notified that I was approaching the limits under my package.  I had no way of knowing and I was not provided with a breakdown of the usage.,1
312087,05-JAN-12,04-JAN-12,Pascal,,fr,71.99.89.138,colette7816@sympatico.ca,14475940,000000122322164,5,4,rien d'autre,5
312088,05-JAN-12,04-JAN-12,Rowena,,en,42.3.0.173,stephen.tai@sympatico.ca,14486914,000000122309906,5,5,,5
312089,06-JAN-12,03-JAN-12,Mohamed,,fr,216.209.225.17,serjo1@sympatico.ca,14470632,000000122302686,5,2,l'agent ne pouvait pas me répondre a ma question car il n'avait pas les renseignement qu'il faut. merci ,5
312090,06-JAN-12,05-JAN-12,Silvia,,en,76.67.118.129,eboyak@bell.net,14492868,000000122355960,4,4,have this service brought back to Canada for Canadian JOBS your taking my CANADAIAN MONEY and paying it to the Philippines. Siliva did help me but I'm having trouble with my AVG I'll have to take a look at it thank you Siliva for your help,3
312091,06-JAN-12,05-JAN-12,Jdey,,fr,174.93.230.65,optimum.bureau@bell.net,14499556,000000122357056,3,1,Mon problème n'est toujours pas réglé.,3
312092,06-JAN-12,05-JAN-12,Ritwik,,en,184.151.127.194,alaattin@bell.net,14489314,000000122360927,1,1,"Still we do not have internet , problem still exist",1
312093,06-JAN-12,05-JAN-12,Sana,,en,76.69.142.190,dmahadeo@sympatico.ca,14492546,000000122361970,1,1,"de service that bell can fullfil, because obviously bell does not know how to provide good service. Basicalling stealing customers money, paying for a service for the past 10 years and did not get what I paid for, collecting money is all bell can do.",1
312094,06-JAN-12,05-JAN-12,Anis,,fr,65.94.83.163,desrosiers.d@bell.net,14492326,000000122363168,5,5,"tout c,est bien passé

il a  été très patient ",5
312095,06-JAN-12,05-JAN-12,Med Hedi,,fr,184.144.141.80,kenemy_jean@sympatico.ca,14496480,000000122343791,5,5,,5
312096,06-JAN-12,05-JAN-12,Ronalie,,en,216.209.119.133,trinky33@sympatico.ca,14503022,000000122356673,4,4,The rep that helped me with my internet concerns was very helpful HOWEVER I am having other issues with BELL.  I was without home phone and internet ALL day Jan. 5th and had to use my mobile phone time to talk to Bell for different issues and was on the phone for HOURS with repair etc. Also - when purchasing my mobile phone I was not told I was locked into a 3 year plan.  I did NOT sign an agreement that I am aware of.  When I asked the Bell store to give me a photocopy of this signed agreement they refused to do so and sent me an email saying they do not know what the ISSUE is with me wanting this.  I do believe this is my legal right and I would like a photocopy so if you could forward these comments onto Bell Mobility I would be very thankful.,3
312097,06-JAN-12,04-JAN-12,Melvin,,en,74.15.35.218,dadon5@sympatico.ca,14476174,000000122313755,5,5,,4
312098,06-JAN-12,05-JAN-12,Anirban,,en,174.92.70.167,cheffy@bell.net,14491348,000000122352698,5,4,nothing,5
312099,06-JAN-12,05-JAN-12,Ryan,,en,70.30.98.119,dot.way@bell.net,14492654,000000122346863,5,5,If you have savings available apply them to the bill so customer does not have to call when we see an increase.,5
312100,06-JAN-12,04-JAN-12,Michael,,en,74.14.180.99,brunotantner@sympatico.ca,14475108,000000122315497,5,5,,4
312101,06-JAN-12,05-JAN-12,Mohammed,,en,69.156.0.122,mcgmurph@sympatico.ca,14498282,000000122347925,3,3,"I don't feel he looked into my modems issues adequately, I am still experiencing very slow internet.... frustrating!",3
312102,06-JAN-12,05-JAN-12,Gattu,,en,67.70.201.135,majrfm@sympatico.ca,14497746,000000122359052,5,4,Nothing...The representative was excellent...My modem broke while we talked,5
312103,06-JAN-12,05-JAN-12,Arjuman,,en,70.48.1.160,bobrags@sympatico.ca,14490520,000000122338718,,,the times you have are not the times I remember so  I can't respond because I am not sure of the person I spoke to. But on the call I made to the agent for my telephone line he would not let me finish my explaination without interrupting.,
312104,06-JAN-12,05-JAN-12,Celina,,en,70.50.50.162,destinson@sympatico.ca,14492332,000000122356489,3,4,Not have been so condesending and rude,2
312105,06-JAN-12,05-JAN-12,Sergio,,en,70.26.62.73,khaldoun55@sympatico.ca,14496530,000000122363703,5,5,,5
312106,06-JAN-12,05-JAN-12,Alejandro,,en,64.231.203.92,nverra@sympatico.ca,14499462,000000122363786,2,1,fix my slow internet service,2
312107,06-JAN-12,05-JAN-12,Brendan,,en,64.231.187.132,skeggsd@sympatico.ca,14501888,000000122338787,5,4,can't think of anything,5
312108,07-JAN-12,04-JAN-12,Fourat,,fr,67.68.81.35,sacol75@sympatico.ca,14486064,000000122321980,4,4,"q. 4 

je recommanderais BELL, car c'est la meilleure entreprise de télécommunication au CANADA et j'en suis extrêmement fier. Bravo ! vous êtes trop hot !",5
312109,07-JAN-12,06-JAN-12,Mohamed,,fr,65.92.216.197,araymond000@sympatico.ca,14504900,000000122372959,5,5,,5
312110,07-JAN-12,28-DEC-11,Med Ramzi,,fr,69.156.86.97,laaupdc@sympatico.ca,14395420,000000122162274,1,1,"Joyeux Noël et Bonne Année à toute l'Équipe,
Pour cela reportez-vous à ce que j'ai dis sur Madame Rahma, c'est la même affaire.",3
312111,07-JAN-12,05-JAN-12,Gloria,,en,206.172.234.135,moxnix@sympatico.ca,14498990,000000122358268,4,2,To provide more in depth fixes  for my email problems.,4
312112,07-JAN-12,06-JAN-12,Maria,,en,70.30.144.254,sparkey.home@sympatico.ca,14516412,000000122390407,4,3,I am missing my favourites not with this new program  will have to set up in bookmarks,4
312113,07-JAN-12,05-JAN-12,Orlando,,en,70.49.245.57,wgsully@sympatico.ca,14503494,000000122342188,5,3,"This was the second time within a week that Orlando was the tech to help me. Very polite, patient and always answered my questions.   ",4
312114,07-JAN-12,06-JAN-12,James,,en,65.93.169.134,YAGOD@sympatico.ca,14504148,000000122384387,5,5,,5
312115,07-JAN-12,04-JAN-12,Chekib,,fr,184.145.174.91,falh@sympatico.ca,14477626,000000122318208,4,4,,4
312116,07-JAN-12,06-JAN-12,Linda,,en,76.71.189.183,artomediatrix@bell.net,14504950,000000122375069,1,1,"That I have a second e-mail address, a simple procedure, but failed by the technician due to an unknown technical problem. ",3
312117,07-JAN-12,06-JAN-12,Hassen,,fr,69.156.218.54,c_abel@sympatico.ca,14505850,000000122382453,2,3,"Être plus aimable et plus professionnel, c'est-à-dire, faire de la résolution des problèmes des clients la seule priorité et non pas l'application d'une prétendue prodécure que monsieur Hassen tient à appliquer.Nous espérons tomber sur un autre conseiller si nous éprouvons des problèmes.",5
312118,07-JAN-12,06-JAN-12,Med Lassaad,,fr,70.29.253.124,tilola@sympatico.ca,14517134,000000122387317,4,4," Il a fallu 3 techniciens pour régler mon problème ,bravo pour vtre expertise ,sans compter les stress encouru pour une personne agée .je paye 6 dollards pour un soit disant dépannage et ce service m'a envoyé promener,vous dire que je suis satistaite de bell non pas du tout",3
312582,06-JAN-12,05-JAN-12,Chantal,,en,24.36.33.79,carol.a.hughes@sympatico.ca,14491034,000000122351172,5,5,cant think of one thing!,5
312583,06-JAN-12,05-JAN-12,Ibtissem,,fr,216.218.29.239,flexoflex@sympatico.ca,14493384,000000122357407,1,1,Engager des quebecois qui comprennent le francais!,2
312584,06-JAN-12,05-JAN-12,Edwin,,en,174.91.7.234,chasweir@sympatico.ca,14491340,000000122363035,5,5,,4
312585,06-JAN-12,19-DEC-11,Aika,,en,70.52.152.60,gillian.findlay@sympatico.ca,14299498,000000121989648,5,5,"I don't think you could have done anything further, since my enquiries were dealt with satisfactory.",5
312586,06-JAN-12,05-JAN-12,Evangeline,,en,69.159.213.243,robh@bell.net,14500866,000000122359140,3,4,over the past month I have talk to four operators. The quality of the phone line has been poor. Unable to hear the operators.,3
312587,06-JAN-12,03-JAN-12,Dilip,,en,70.50.64.3,jimleonidas@sympatico.ca,14464202,000000122303215,1,1,"Good fellow working diligently, with patience, determination, issue not resolved.",2
312588,06-JAN-12,05-JAN-12,Cherif,,fr,67.70.101.99,rejgaudr@sympatico.ca,14500534,000000122359687,4,4,Éviter que le même problème se répète.,2
312589,06-JAN-12,05-JAN-12,Orlando,,en,76.67.5.216,ovrtrx@sympatico.ca,14499582,000000122347177,5,5,little bit slow as holding line but not as bad as I have experienced ,4
312590,06-JAN-12,05-JAN-12,Jason,,fr,70.29.199.197,diane.desrosiers068@sympatico.ca,14492392,000000122355114,5,5,rien,5
312591,06-JAN-12,02-JAN-12,Hechmi,,fr,70.51.177.59,danbeauchamp@sympatico.ca,14446116,000000122270078,5,5,,5
312592,06-JAN-12,05-JAN-12,Martine,,en,50.101.56.120,schaal@sympatico.ca,14501464,000000122346054,5,5,,5
312593,06-JAN-12,05-JAN-12,Med Mehrez,,fr,174.94.125.90,jeanmhetu@sympatico.ca,14495334,000000122353993,1,1,"Tout d'abord commencer par répondre au client lorsqu'on lui dit que l'on remettra dans les 24 heures et ce à trois reprises en trois semaines.  De plus 3 appels à la haute direction me disant qu'on me recontactera dans les plus bref délais, c'est quoi un bref délais pour Bell... J'ai quatre services chez vous depuis plus de 10 ans, j'ai commencé aujourd'hui à magasiner ailleurs, je cesse de devenir le dindon de la farce.  Si vous pensez que vous n'avez pas besoin de mon 2400$ par an et bien je le donnerai ailleurs, à vous d'agir.",1
312594,06-JAN-12,01-JAN-12,Dilli,,en,65.95.142.156,j.w.f@bell.net,14440444,000000122255841,2,1,"Tell the truth. My second call of the day to Bell for no internet service now totalling 25 hours - told for the second time that day that ""there is a problem in your area and we are working it"". On day four (Jan 3) my wife calls back looking for a miracle and this time she is told there is nothing wrong with the neighbourhood feed  it's your house that has the issue. Oh very nice - 3 1/2 days of runaround. Bell rep says we are booked today but we can get someone to your house tomorrow to fix your problem. Tech is seen on our porch around 11:00am Jan 4 leaving a note - my wife opens the door and asks what`s up - tech says issue repaired - problem was with the Bell box connection down the street that feed your house - weather type issue caused the problem. So that`s no service from Dec 31 at 6:00pm to 11:00am Jan 4. Please make sure you bill me for all of the days in the `billing period`just to make this a complete cluster f$/% . I am so glad Bell had this highly technical issue with internet service to my area, oh wait my house, oh wait the splitter........ did Bell call Rogers to ask how to fix the problem or did you just pray for a miracle like we did.",1
312595,06-JAN-12,23-DEC-11,Nicole,,en,174.95.123.146,bdodds@sympatico.ca,14338456,000000122088378,3,3,I did not find her very friendly and I felt that I got the brush off. ,3
312596,06-JAN-12,05-JAN-12,Tathiana,,en,174.92.84.22,lktoll5063@bell.net,14497256,000000122348208,5,5,nothing,5
312597,06-JAN-12,05-JAN-12,Amy,,en,70.54.125.224,darbil@sympatico.ca,14491976,000000122339613,4,4,,4
312598,06-JAN-12,05-JAN-12,Oliver,,en,50.101.151.222,rjkearley@sympatico.ca,14500734,000000122345608,5,5,It was fine.,5
312599,06-JAN-12,03-JAN-12,Mohamed,,fr,184.144.181.81,madeleine75@sympatico.ca,14466586,000000122287482,4,4,Pas grand chose puisque cela dépendait de deux pièces qui s'imbriquent l'une dans l'autre et qu'un glissement d'une des deux pièces avait tendance à glisser.  Ce qui explique qu'Internet devenait intermittent.,3
312600,06-JAN-12,04-JAN-12,Hector,,en,184.147.15.232,daviddelisle@sympatico.ca,14476458,000000122337467,5,5,,5
312601,06-JAN-12,03-JAN-12,Greg,,en,174.88.102.47,bergners@sympatico.ca,14458788,000000122281623,5,5,Make our internet connection even faster. ,5
312602,06-JAN-12,05-JAN-12,Edwin,,en,70.29.251.76,delisi@sympatico.ca,14492210,000000122351180,5,5,Keep up the good work,5
312603,06-JAN-12,05-JAN-12,Linda,,en,70.29.251.76,delisi@sympatico.ca,14492212,000000122351539,5,5,keep up the good work,5
312604,06-JAN-12,04-JAN-12,Med Karim,,fr,65.92.216.80,godreau@sympatico.ca,14478528,000000122328957,5,5,,5
312605,06-JAN-12,05-JAN-12,Sami,,fr,184.144.191.157,pierre.philippon@sympatico.ca,14500032,000000122356641,5,4,"Bonjour,
Je veux être sur internet pour ma facture. Je paie chaque mois. Je ne veux pas qu'on me charge ma facture sur internet.
Bonne journée.
Pierre. ",5
312606,06-JAN-12,05-JAN-12,Habib,,fr,67.70.76.248,famillehupe@sympatico.ca,14493254,000000122350835,5,5,,5
312607,06-JAN-12,05-JAN-12,Ravi,,en,184.146.166.213,theansells@sympatico.ca,14502680,000000122348674,4,4,,5
312608,06-JAN-12,05-JAN-12,Lohith,,en,70.26.82.67,ebortoluzzi@sympatico.ca,14492860,000000122359605,1,1,Bell could have informed me of technology updates to hardware to improve my service.  Also with a 5g network operating at less than 1g how does Bell expect to compensate me for lost productivity.  Disappointing to see that more is done to acquire new customers rather than servicing existing customers.,1
312609,06-JAN-12,05-JAN-12,John,,en,70.26.132.172,stealingtime@sympatico.ca,14502152,000000122350819,5,5,"I had to speak to at least 5 people until I could get to the correct person.  The entire process took over two hours to complete.  I did have a few issues but although everyone I spoke to was very helpful, it did take a bit too long.",4
312610,06-JAN-12,05-JAN-12,Elvis Francisco,,en,64.229.97.122,susan.hasledon@sympatico.ca,14502326,000000122364169,5,4,This was the 2nd time I had to call on the same evening re the same problem.  The first technician did not help me.  I was on the phone with him and then he transferred me to a technician at Samsung when it was not a problem with my TV.  All that needed to be done was have an adjustment made at your end to update my connection which Elvis did.  I was on the phone for almost 2 hours the first time and only about 10 minutes with Elvis.  You need to make sure all you technicians know what they are doing.,3
312611,06-JAN-12,05-JAN-12,Jdey,,fr,174.92.169.220,totoche@bell.net,14502958,000000122347875,4,2,pour mon rounouvelement vous  m envoyer a un autre et l autre m envoie un téléphone qui est pas bon le me suis débrouiller moi meme,3
312612,06-JAN-12,05-JAN-12,Gopi,,en,70.48.53.163,rudy.toering@bell.net,14501098,000000122352062,4,4,,3
313055,07-JAN-12,06-JAN-12,Kaouther,,fr,67.68.252.194,p_simard87@sympatico.ca,14514102,000000122367383,5,5,,5
313056,07-JAN-12,06-JAN-12,Aymen,,fr,70.26.202.154,cvachon002@sympatico.ca,14506713,000000122387828,5,5,,5
313057,07-JAN-12,06-JAN-12,Judith,,en,76.70.90.131,kenglloyd@sympatico.ca,14511164,000000122381275,3,3,,3
313058,07-JAN-12,06-JAN-12,Mohamed,,fr,184.160.53.133,lyliannefontaine@sympatico.ca,14512192,000000122374625,1,1,,1
313059,07-JAN-12,05-JAN-12,Med Karim,,fr,174.95.117.250,gabnel@sympatico.ca,14493622,000000122364770,1,1,"Tout simplement m'aider un peut plus dans ma demande certain agent ce force pour aider mes celui ci était prêt à prendre sa pause je crois , je crois que Bell fait un bon effort mes il as toujours des pomme touriste dans le plat merci quand même",3
313060,07-JAN-12,29-DEC-11,Meriem,,fr,67.68.195.206,willist1@sympatico.ca,14417514,000000122188270,5,5,tout était à ma satisfaction,5
313061,07-JAN-12,04-JAN-12,Nirupa,,en,70.26.109.84,krp.murray@sympatico.ca,14481132,000000122316956,5,5,,5
313062,07-JAN-12,18-DEC-11,Kamel,,fr,76.67.160.188,j.menhem@sympatico.ca,14291586,000000121978682,5,4,,5
313063,07-JAN-12,06-JAN-12,John,,en,76.69.140.207,lpaquette-elias@sympatico.ca,14512104,000000122381544,5,5,"Nothing this time. The technicien (Sodan) who came today to solve my problem was extremely polite, helpfull, efficient, professionnel and with a good sense of humour. ",5
313064,07-JAN-12,05-JAN-12,David,,en,174.91.116.19,kingskids@bell.net,14496578,000000122340936,4,4,"I am satisfied with the assistance I received, many thanks",5
313065,07-JAN-12,06-JAN-12,Chad,,en,74.14.73.63,mpelloni@bell.net,14513558,000000122386709,4,4,,5
313066,07-JAN-12,03-JAN-12,Khaoula,,fr,76.65.161.45,drcdufour@bell.net,14461316,000000122286123,4,3,"La représentante de Bell a été courtoise et m'a lié à un autre service qui a ouvert une facture à mon compte. Mais je voulais avoir accès à mon ultilisation de la bande Internet, et personne a pu me donner accès à mon ""utilisation actuelle""",3
313067,07-JAN-12,30-DEC-11,Khan,,en,65.95.171.176,romcoapl@bell.net,14428454,000000122217749,5,4,none,5
313068,07-JAN-12,06-JAN-12,Pamela,,en,69.158.161.243,wiri252@sympatico.ca,14517892,000000122376921,4,4,,4
313069,07-JAN-12,05-JAN-12,Jeffery,,en,184.151.63.149,wipplif1@sympatico.ca,14503560,000000122359497,5,5,"My first call at around 4:30pm was finally answered after waiting about 45 mins in the queue.  Then I got disconnected about 30 secs. into the call.  I then waited again for over 1 hour for the next representative.

If you are making me key in my telephone number, the representative should have this number and the first guy should have phoned me back after being disconnected - don't you think!!!",2
313070,08-JAN-12,04-JAN-12,Kishore,,en,76.64.160.33,horseshoevalley@sympatico.ca,14479102,000000122323661,5,5,"nothing on this occasion

I am very seriously looking at cancelling my cell phones and home phones and looking at someone else in place of your Bell Express view that we were considering.
Someone should call me soon before it's too late.",1
313071,08-JAN-12,07-JAN-12,Khan,,en,64.231.245.92,astewart002@sympatico.ca,14519012,000000122393984,5,5,none,5
313072,08-JAN-12,07-JAN-12,Djouaihia,,fr,67.68.89.63,moniqueadans@sympatico.ca,14524708,000000122399813,4,4,"l'appel de service a résolu le problème que j'avais avec mon courriel avec rapidité et professionnalisme,",5
313073,08-JAN-12,07-JAN-12,Cecile,,en,69.159.66.158,bblacklabs@sympatico.ca,14519194,000000122399405,5,4,,4
313074,08-JAN-12,07-JAN-12,Sondes,,fr,216.208.205.14,l.raiche@sympatico.ca,14523358,000000122393025,5,5,,5
313075,08-JAN-12,07-JAN-12,Sana,,fr,74.12.163.221,hudon.normand@bell.net,14522008,000000122394506,5,5,Tres bon service.Au-dessus de la moyenne chez Bell.Felicitation et merci pour le service donne par la technicience.,4
313076,08-JAN-12,07-JAN-12,Elizabeth,,en,64.231.48.109,rl.patterson@sympatico.ca,14525914,000000122395818,5,5,Nothing,5
313077,08-JAN-12,07-JAN-12,Khan,,en,65.92.53.145,cardey@sympatico.ca,14519686,000000122403027,5,5,nothing,5
313078,08-JAN-12,06-JAN-12,Abid,,en,76.64.198.37,augy@sympatico.ca,14505030,000000122371243,4,4,Both the Techicnal person and the supervisor were very helpful.,4
313079,08-JAN-12,07-JAN-12,Nadia,,fr,67.71.25.222,joe.jos@sympatico.ca,14522690,000000122393195,4,5,un peu moins sérieux,5
313080,08-JAN-12,07-JAN-12,Eka,,en,70.55.2.64,rednecker@sympatico.ca,14525744,000000122398198,5,5,Since I have been a long time customer at bell you could have offered me a special deal say extra  80 gb for half price.,4
313081,08-JAN-12,07-JAN-12,Henry,,en,184.147.207.9,lglennie@sympatico.ca,14523606,000000122393670,4,3,"The agents were wonderful. However, the problem persists. Each weekend when I use the internet, I am disconnected between six to ten times or more between 5:30 am to 12:00 noon. When using the internet in the evening, this problem does not seem to occur. I was disconnected again today seven times from 5:30 am until 9:00 am while using the Internet. This is unacceptable to me and I hope is resolved with the visit from the technician.",4
313082,08-JAN-12,07-JAN-12,Hugo,,en,174.91.10.143,robert741@sympatico.ca,14525966,000000122405304,4,1,"Internet usage meter problem. Why do I have to log in to Bell, to check internet usage?",3
313083,08-JAN-12,07-JAN-12,Ronald,,en,74.12.235.134,TruPutt@sympatico.ca,14518418,000000122399430,1,3,"I was on hold for over an hour, when the representative answered he was a but curt and somewhat frazzeled (sounded frustrated). My problem sounds like it was the result of a large outage on your system. The rep did give me the steps to take when the system came back on line - this did work many hours later. 

If hydro one has an outage they reply immediately with a recorded message - one that they are aware of the problem and working on it, how many are affected, and when they believe it will be back on line - great immediate service within less than a minute. When I mentioned this to you rep, he indicated that he had heard this many times before and also recommended that Bell should do this, with no resolution.

If your company is not really interested in helping the customer, why bother with these surveys? This is the second time this has happened to me in the past couple of months. Long, long periods on hold, same short answer (the system is down), and my being frustrated until it comes back up.

Hydro went down the other day, I called, got an immediate update and estimated time of resolution, took my wife out for dinner, and returned home to lights on, I was satisfied - problems happen but how you handle the problem is what makes the difference to the customer. 

I think if I had another alternative to Bell, I would change tomorrow. Many people I talk to feel the same way, so Bell had better hope that they start resolving peoples frustrations while they still have customers - if an alternative comes along your company is in big trouble and won't get customers to return.",1
313084,08-JAN-12,07-JAN-12,Grace,,en,67.70.57.86,shirlee@sympatico.ca,14526502,000000122399362,4,4,,4
313085,05-JAN-12,04-JAN-12,Med Anis,,fr,70.51.200.86,gildenpich@bell.net,14478370,000000122337286,5,5,,4
311603,08-JAN-12,06-JAN-12,Deo,,en,70.48.163.206,jipaca@sympatico.ca,14510352,000000122371544,1,1,"I have a problem communicating, that is why I am reluctant to communicate. When I attempt to communicate I am aware of this problem and in most cases make allowances (perhaps overcompensatingly so) when dealing with a person who is not quite understanding what I'm trying to convey. When I have to deal with an operator whose first language is not English, I believe I am empathectic to their situation and to some extent admire that  they are persevering in a difficult situation. However, this does not necessarilly serve my understanding or needs well.  
I am not in the business of communicating. I find it puzzling that a corporation that is in the business of communication would hire people that are difficult to understand (speaking speed complicated by accent) 
To my immediate problem, as my internet usage was approaching its limit (25 + 40 = 65Gb) I called Bell to purchase an additional 40Gb upgrade. I was advised that my plan had been upgraded to 105Gb usage and I felt secure in the belief that I would not now excede my limit and incur the $2/Gb penalty so I continued with my normal internet usage. Upon checking my account this morning I was surprised that the limit was still showing 65Gb and that I was again over my contracted limit .  
  Two points ... 1) after two months of going over my limit I went delving into my Bell website to see if there was any avenue of relief that may be available and I eventually found that I could upgrade my coverage by  purchasing an additional 40Gb of protection ... this was surprising to me because I was not previously aware that this could be done (perhaps including in your notification of usage that this option is available would be helpful) 
...2) This morning while searching for a reason as to why my account was not refecting my 105Gb upgrade I accidently stumbled upon a dropdown that said that my upgrade would only be prorated and that I wasn't immediately covered up to the level which I had thought I had purchased. It seems that my perception that when dealing with service corporations one now must be aware of not only the small print but also the print hidden in the dropdown boxes on their websites. 
My dealings with Bell, as a loyal customer in the past, have been positive but this latest go-round has tested my resolve. Perhaps I should just up my medications. Thanks for reading this far and trying to follow my meandering delineations. I've been at this for over an hour now but hopefully you'll have gleaned a certain degree of insight into at least one customer's frustration ...",4
311604,08-JAN-12,05-JAN-12,Med nejib,,fr,70.50.154.239,picrilewis@bell.net,14500025,000000122348072,4,4,"suite à l'appel on nous a informé qu'un technicien viendrait le samedi matin 7 janvier 2012 à 08.30; à 11.30 je n'avais eu aucun appel. J'ai donc téléphoné au service INTERNET et quelques minutes plus tard un technicien m'a appelé pour me dire qu'il viendrait à la maison.Par la suite tout était arrangé et nous en étions bien satisfait.(On aurait aimé être averti avant car nous devions partir à l'extérieur et si je n'avais pas appelé on aurait pas rencontré le technicien il aurait eu à revenir une deuxième fois.)",4
311605,08-JAN-12,02-JAN-12,Vidya,,en,186.45.238.186,johnmaryjo@sympatico.ca,14449708,000000122257776,4,3,"Apparently, the signal is weak: what do you suggest?",3
311606,08-JAN-12,07-JAN-12,Rolando,,en,70.26.5.230,bearskin@sympatico.ca,14519212,000000122397495,5,5,,5
311607,08-JAN-12,31-DEC-11,Nasra,,en,70.26.103.10,rbursey@bell.net,14436962,000000122237837,4,4,,4
311608,08-JAN-12,07-JAN-12,Kishore,,en,184.148.129.95,stephen.klara@bell.net,14526748,000000122403145,5,4,"I do not know. When the connection was cut, your man ( I apologize that I do not recall his name) even called me back and stayed with me until everything was resolved.",5
311609,08-JAN-12,07-JAN-12,Karen,,en,65.95.28.126,richardsymonds@sympatico.ca,14525836,000000122400129,5,5,,4
311610,08-JAN-12,07-JAN-12,Eya,,fr,70.30.156.143,ferndrolet@sympatico.ca,14521194,000000122398724,5,5,"
   Absolument exécuter le même service.... ",5
311611,08-JAN-12,01-JAN-12,Asir raja,,en,70.24.25.91,it.rusic@sympatico.ca,14440420,000000122254369,2,1,We are calling on a regular basis regarding problems with our internet. NO ONE can reslove any issues. ,1
311612,08-JAN-12,29-DEC-11,Shakeel,,en,69.158.87.123,john.lopes@sympatico.ca,14409938,000000122203360,5,5,Can't think of anything.,5
311613,08-JAN-12,06-JAN-12,Henia,,fr,174.88.87.136,beaurg@sympatico.ca,14505242,000000122373609,3,,"I contacted Bell in Oct  and in Nov and on Dec 6 and again this week, all for the same issues and it is still not resolved.  Each time i spent over 2 hrs on the phone.  This week i spent over 3 hours to get the same issues resolved. What type of compensation will bell offer me for all these hours spent on the phone????/     I am seriously looking at changing provider.   This is unacceptable that i have to call several times for the same issues?  Bell has a very very bad customer service!.   How will you compensate me for the time i lost on the phone with your dept?  ???",1
311614,08-JAN-12,06-JAN-12,Rolando,,en,64.231.25.116,badgerone@bell.net,14505110,000000122390735,3,4,After Bell completely dropped my call from just after Christmas and back then did not ship my replacement modem leaving me without internet service for almost 2 weeks. I still had to do some serious complaning to get the modem rushed out by courier - I would have come by snail mail if I had not bitched. Unbelievably poorly handle overall. I have discussed this issue with fellow emplyees and it seems that poor customer service is becoming a Bell norm.,1
311615,08-JAN-12,07-JAN-12,Sofien,,fr,70.30.223.239,patrick.camire@sympatico.ca,14525234,000000122401233,4,4,,4
311616,08-JAN-12,06-JAN-12,Rolando,,en,64.231.25.116,badgerone@bell.net,14505112,000000122378243,3,4,I was offerd a 1 month credit on my inernet service which is somewhat fair - but I am still seriously considering switching back to Cogeco as I am truly pissed off with Bell over this whole incident.,1
311617,08-JAN-12,07-JAN-12,Tim,,en,184.145.27.124,auseger@sympatico.ca,14519048,000000122405625,4,4,"Please do not have any one call me on the telephone in regard to services Bell provides as I don't know whom I am dealing with.
It would be great if instead you printed such info on my phone bill in either red or green to make it more obvious. Likely this method would be cheaper also.
It was very nice to speak to someone locally and not have to try and converse with a person off shore.",4
311618,08-JAN-12,07-JAN-12,Anthony,,en,69.159.72.109,otto80@sympatico.ca,14525096,000000122402080,4,4,,5
311619,08-JAN-12,07-JAN-12,Roy,,en,74.15.252.220,camthomson@sympatico.ca,14519662,000000122404749,1,3,I was transfered many times and on the call for well over an hour. It was a waste of my time. I think Bell is getting so big that it can no longer manage its business.,2
311620,08-JAN-12,07-JAN-12,Kumar,,en,70.26.19.167,mike.charrier@sympatico.ca,14524514,000000122397158,5,3,Better (louder) phone connection,4
312119,06-JAN-12,05-JAN-12,Moez,,fr,70.29.158.214,luc.frap@sympatico.ca,14497428,000000122344113,5,5,rien en particulier,5
312120,06-JAN-12,05-JAN-12,Sandra,,en,74.12.249.54,ch.fl@sympatico.ca,14491246,000000122338642,5,5,"I'm on disability and I'm working from home a few hours in the morning. I had to wait to call for service until 9 am.
It would be great if the service call could have been made earlier in the morning. Thank you.",5
312121,06-JAN-12,05-JAN-12,Timothy,,en,173.212.161.129,carlo.danello@sympatico.ca,14491002,000000122351036,1,1,Stop with the ridiculous ecuses for Bell constantly raising prices.,1
312122,06-JAN-12,05-JAN-12,Khan,,en,76.64.195.165,vtape@bell.net,14503354,000000122354224,5,5,,5
312123,06-JAN-12,05-JAN-12,Mark,,en,184.148.185.214,doug_macaulay@sympatico.ca,14492676,000000122358641,4,4,,5
312124,06-JAN-12,05-JAN-12,Sondes,,en,65.93.125.128,tiloutilou@bell.net,14502838,000000122345204,5,4,,4
312125,06-JAN-12,05-JAN-12,Haricharan,,en,64.231.185.163,barrygow@bell.net,14490150,000000122348759,1,1,"My pc was locking up to the point where my only solution was to turn off the power and restart that way.
Your techs solution was for me to take it to a service shop for repair.",3
312126,06-JAN-12,22-DEC-11,Brahim,,fr,174.92.186.20,brigitteboutin@bell.net,14326742,000000122067286,4,5,,5
312127,06-JAN-12,28-DEC-11,Ali,,en,174.93.161.203,john.evangeliou@sympatico.ca,14394382,000000122178774,1,1,"I cannot believe in the year 2012, that I had to wait 7 days for a new modem.  My modem had become damaged on Wed., Dec. 21, 2011.  I called Bell at approximately 3:30 p.m. the same day.  I spoke with someone in El Salvador, which I did not appreciate.  I wanted someone at least in my own country and he was very ineffectual, ROBOTIC!!!!  I begged and pleaded to have my new modem shipped overnight AT MY FULL EXPENSE!!!, as I needed it immediately and could not go without internet for more than a day.  
He told me that was completely against company policy but ASSURED ME I WOULD RECEIVE IT IN 2 BUSINESS DAYS!!! GO AND LISTEN TO THE RECORDED TAPES!!! He then told me I would be receiving it by express delivery and they even deliver on Saturdays so there should be no concerns.
All of this was a lie.  I waited all day Thursday and Friday and finally called on Friday speaking with over 6 Bell representatives in 3 continents!  I found that there was nothing for me to do but wait and ""assume the position"".  Now I could and may change my services to another company.  Is this the only answer to solving this dilemma? My husband is a business owner and reminded my that the very same event happened to him with his company and there was no better service for a business.  It seems Bell is committed to remaining in the late 20th century! The only thing consistent is change my friends.  You can quote me on that!  I pose the question, why do you have these lovely Bell boutiques in the local Malls if one cannot simply bring a repair order and receive a new modem same day????  Do you enjoy knowing there is a suffering or sacrifice that must be made in order to receive this item????  You obviously pay no concern to improving your customer's experience with replacing such an essential item in todays world as a modem.  So I ask the next question.  If everything is to remain ""business as usual"" you care nothing for your customers stress and discomfort, you continue to flaunt circling Bell trucks throughout my neighborhood which could easily have been contacted with a work order to bring a new modem to my address, you have costly Bell stores in all local Malls, and yet I have to speak to Rajj in India, and El Salvador and basically on top of all my frustration and approaching rage 4 other Bell reps. for no less than 2 hours on the phone and be without internet for 7DAYS!!!! , WHY ARE YOU SENDING MY E-MAILS ON CLIENT RELATIONS AND CUSTOMER SERVICE???????? Is there anyone of you who truly cares enough to walk into the appropriate office and take this e-mail and say ""Ladies and Gentleman, a major change must me made here.""?
I have over 25 years in customer service/client relations and trouble shooting.  You, on this matter, receive an F!  Call me, I will improve your client relations  100% , because what you don't know is  a lot!!!  Someone is not connecting the dots so to speak!!!
Hoping one of you dinosaurs will stop scratching your head (or something else) and make a true difference in client care.
Angela Evangeliou (Zainal)
",1
312128,06-JAN-12,05-JAN-12,Denise,,en,70.27.67.114,astro5203@sympatico.ca,14489880,000000122342642,5,5,nothing,5
312129,06-JAN-12,05-JAN-12,Latisha,,en,74.14.113.12,drwhittal@sympatico.ca,14492740,000000122339940,4,4,"The wait time is far too long each time I contact Bell for any one of my services. If I wanted to listen to music,  I have that here. I really would like to speak to a person rather than a robot voice and a lot of button pushing.  I hear these same complaints from many of mt friends who are also Bell users. We all are very frustrated with this system. Why not hire a few more ""humans"" for a more personal touch ? It would certainly improve the way the public feels about your present service. Plus, I would rather know I am speaking to someone in Canada, rather than India, The Philippinees or whever.",3
312130,06-JAN-12,05-JAN-12,Ahmed,,fr,184.144.144.150,paul.groulx@sympatico.ca,14499806,000000122350032,5,5,,5
312131,06-JAN-12,05-JAN-12,Michael,,en,65.92.35.127,bobreid@sympatico.ca,14490524,000000122356980,5,5,,5
312132,07-JAN-12,03-JAN-12,Md Jihed,,fr,184.148.248.190,sandra.rene@sympatico.ca,14470392,000000122302453,4,4,,4
312133,07-JAN-12,06-JAN-12,Manoranjith,,en,64.231.5.146,isabelle.jm@sympatico.ca,14509604,000000122378273,4,4,,5
312134,07-JAN-12,06-JAN-12,Sharon,,en,174.94.20.236,branchingout@sympatico.ca,14505636,000000122387897,4,3,Get me more bandwidth for the same price that I am paying now.,4
312135,07-JAN-12,06-JAN-12,Arcadius,,en,174.89.56.231,gordon.dickie@sympatico.ca,14508856,000000122379642,5,5,,5
312136,07-JAN-12,06-JAN-12,Jamila,,fr,67.70.101.198,sylvie.bonin020@sympatico.ca,14516784,000000122367372,5,5,,5
312137,07-JAN-12,04-JAN-12,Danny,,en,69.159.0.223,elisabeth.roejskjaer@sympatico.ca,14477338,000000122324003,5,5,"Danny was very patient and curtious and did resolve my problem - ordering a new Modem Package, which was delivered the next day, BRAVO - however your Technictian from India could not help me install the new Modem, was a bit impatient with me I'm 82  and then left me, saying that my son or a neighbour should help - my son helped through your TeamViewer program, since he does not live with me - the Costa Rica techies are very nice and helpfull.",5
312138,07-JAN-12,06-JAN-12,Sana,,fr,70.52.23.251,chenrezig@sympatico.ca,14506224,000000122366070,5,5,rien,5
312139,07-JAN-12,06-JAN-12,Jason,,fr,70.51.57.145,suzanneturcotte5@sympatico.ca,14516718,000000122380405,4,,Avoir le bon département immédiatement et non pas devoir attendre 1 heure,
312140,07-JAN-12,06-JAN-12,Adnene,,en,174.93.250.241,andrewcharbonneau@sympatico.ca,14504714,000000122368340,3,1,Fix my problem ... slow internet speed,2
312141,07-JAN-12,06-JAN-12,Daniel,,en,69.157.61.85,mergerwith@sympatico.ca,14513076,000000122390678,5,5,nothing,5
312613,06-JAN-12,05-JAN-12,Harjeeth,,en,64.228.94.156,friesenj@sympatico.ca,14493552,000000122356585,5,5,Nothing. I commend you for coming a long way in assisting your customers.Harjeeth is extremely competent.,5
312614,06-JAN-12,05-JAN-12,Joelle,,en,70.31.227.92,jnorcross@sympatico.ca,14495716,000000122353779,5,5,Nothing,5
312615,06-JAN-12,23-DEC-11,Aymen,,fr,70.52.51.187,chafika06@bell.net,14339178,000000122094516,5,5,Plus d'informations,3
312616,06-JAN-12,05-JAN-12,Vladimir,,en,174.93.11.5,grgthom@sympatico.ca,14494210,000000122357161,5,5,"Due to ethnic origins of staff and my ability to understand their accents the new procedure of their accessing my computer and doing the fix works very well for me. It was quick,it was easy, and the agent, polite and helpful. Pass my sentiments along to Vladimir. Too often all they hear is the bad. ",5
312617,07-JAN-12,02-JAN-12,Nischal,,en,76.67.25.185,rastarkes@sympatico.ca,14453866,000000122273418,1,1,Do not disconnect the call. Or call me back if it does happen. ,1
312618,07-JAN-12,06-JAN-12,Seifeddine,,fr,70.49.54.92,jboulerice07@sympatico.ca,14509962,000000122372791,5,5,rien,4
312619,07-JAN-12,06-JAN-12,Luis,,en,76.70.80.214,dave.mace1@sympatico.ca,14506956,000000122370079,5,5,Nothing,5
312620,07-JAN-12,06-JAN-12,Sarry,,en,174.91.76.56,hbrzuchalski@sympatico.ca,14509166,000000122390531,5,5,,5
312621,07-JAN-12,06-JAN-12,Gopinath,,en,174.95.5.235,suppas@sympatico.ca,14516682,000000122379368,4,4,,4
312622,07-JAN-12,06-JAN-12,Arcadius,,en,65.95.80.140,kkinkade11@sympatico.ca,14511320,000000122373989,5,5,On hold time was a bit long.,5
312623,07-JAN-12,06-JAN-12,Denys,,en,65.93.206.47,vanevra@sympatico.ca,14517498,000000122374768,5,5,None,5
312624,07-JAN-12,07-JAN-12,Reina,,en,74.14.85.158,dainty@bell.net,14506806,000000122392361,5,5,,5
312625,07-JAN-12,06-JAN-12,Chandler,,en,70.48.215.224,royaliris@sympatico.ca,14515510,000000122373748,5,4,,3
312626,07-JAN-12,06-JAN-12,Heni,,fr,69.156.172.43,danieletestelle@sympatico.ca,14506882,000000122371729,5,5,"Après entente avec un de vos conseillers il y a 2 mois,j'ai constaté qu'il y avait encore des erreurs sur ma facturation internet,(frais chargés qui ne devaient pas être).La communication existe-t'elle entre vos conseillers et les gens de la facturationchez BELL?",2
312627,07-JAN-12,06-JAN-12,Padmanaban,,en,65.95.138.31,toutantk@sympatico.ca,14517290,000000122385085,5,5,"there was an error in inputting the Serial # of the modem (11 numbers vs the 12 required).  This could have been the result of my reading them off as they are hard for me to see on the back of the modem.  The Senior tech corrected this error within 5 minutes of discussing the internet problems.  Very efficient & very pleasant.  I had spent approximately 6 hours with Bell Reps, who also referred me to Apple care, with no results for the time spent.  internet seems to be working fine now thanks to the Sr. Tech's directions. i put ""PROBABLY"" on question 4 as I don't believe the other techs came close to solving my problem, however having access to a Sr Tech who can solve a problem after 6 hours with a variety of techs is certainlly worth a recommendation.  THANKS AGAIN FOR THE EFFORTS OF EVERYONE AS THEY ALL APPEARED WELL INTENTIONED.",4
312628,07-JAN-12,06-JAN-12,Klai,,fr,184.151.127.144,ncormier2@sympatico.ca,14513722,000000122387048,3,3,"A l écouté parler français  pas 
Moitiés anglais et francais",3
312629,07-JAN-12,06-JAN-12,Sabha,,en,69.158.4.170,jeanne012@sympatico.ca,14510088,000000122371386,1,1,"talk to someone in Canada...that speaks
English and better clear phone connection
   not repeating every letter in a word",1
312630,07-JAN-12,06-JAN-12,Edward,,en,142.240.200.10,didomenica@sympatico.ca,14507332,000000122386364,5,5,,4
312631,07-JAN-12,06-JAN-12,Aswathy,,en,142.240.200.10,didomenica@sympatico.ca,14507334,000000122382138,5,5,,4
312632,07-JAN-12,06-JAN-12,Jamie,,en,76.69.2.108,husainsn@bell.net,14509440,000000122379636,4,4,"I had to make TWO phone calls.  The first one had 30 min wait time and I hung up.  The second has about 5 min, at which time I was able to talk to the technician and the problem was resolved.",4
312633,07-JAN-12,06-JAN-12,Kurt,,en,76.68.172.21,dollydastoor@sympatico.ca,14507444,000000122375959,5,5,"The matter should have been resolved when I phoned on Nov 2 2011 , I should not have had to call again in January",5
312634,07-JAN-12,05-JAN-12,Dhanasekar,,en,174.95.12.130,mehopkins@sympatico.ca,14498354,000000122351859,4,4,"It would be nice to have the issue solved on the first phone call. However, you did call back in a reasonable time frame as promised.",4
312635,07-JAN-12,05-JAN-12,Aymen,,fr,70.52.97.122,rogerlagueux@bell.net,14500908,000000122354544,5,5,,5
312636,07-JAN-12,06-JAN-12,Grace,,en,174.93.89.226,murdydee@sympatico.ca,14513628,000000122378971,5,5,,5
312637,07-JAN-12,06-JAN-12,Denice,,en,184.144.22.245,tony.oddi@sympatico.ca,14517266,000000122367457,5,5,,5
312638,05-JAN-12,04-JAN-12,Viency,,en,74.12.87.224,eileen.pyne_rudzik045@sympatico.ca,14477298,000000122327401,5,4,,4
312639,06-JAN-12,03-JAN-12,Med Amine,,fr,70.30.245.206,mheppell@sympatico.ca,14467470,000000122291265,2,2,La ligne a été coupée. J'aurais aimé être rappelé par Bell afin d'obtenir l'info. demandée (nombre de Go moyen utilisé par mois). Surtout que nous attendons avant d'obtenir une communication et nous passons souvent d'un département à un autre...,3
312640,06-JAN-12,04-JAN-12,Vijayashanti,,en,74.12.25.204,danbracken@sympatico.ca,14476238,000000122336806,5,4,"My complaint with Bell is the attitude of the prsonnel in the Bell store in the Bramale City Centre. The person I spoke to there regarding a new telephone wall jack was absolutely nasty
told me to fix it myself, that Bell was not interested.",5
312641,06-JAN-12,05-JAN-12,Mohammed,,en,70.50.80.90,patty.hayes@sympatico.ca,14499796,000000122338389,5,5,Stop being dishonest about the person's name...he said his name was Richard when his name was actually Mohammed!,3
312642,06-JAN-12,04-JAN-12,Andrea,,en,70.26.5.35,gail.brunet@sympatico.ca,14478098,000000122337079,4,3,,4
312643,06-JAN-12,05-JAN-12,Chenrup,,en,184.146.137.137,btheune@bell.net,14490822,000000122339367,5,5,Nothing.  Perfect attention to details and a quick result,5
312644,06-JAN-12,05-JAN-12,Nes,,en,74.12.61.250,patricia.paterson@sympatico.ca,14499756,000000122338664,3,3,"when I complained more than once I was offered a rebate on the price of the modem for internet service. I see from the website the modem rebate is available to anyone. It would be nice not to have to complain twice to get this offer. I don't understand why I have to contact Bell to get the latest, best price for my service, when I have been a Bell customer for more than a decade. I don't seem to be receiving calls from the Loyalty dept to get these offers. I only get calls from Bell cellular to add cell phone service.",3
312645,06-JAN-12,04-JAN-12,Marwen,,fr,65.92.157.23,bergerondan99@sympatico.ca,14474682,000000122328439,5,5,,5
313086,05-JAN-12,03-JAN-12,Etienne,,en,184.146.103.78,le-one@sympatico.ca,14465732,000000122306654,1,1,stop putting people on hold for at least 10 monutesw at a time,1
313087,05-JAN-12,04-JAN-12,Mohamed Nidhal,,fr,50.100.134.244,marie.uhel@sympatico.ca,14482472,000000122315333,5,5,,5
313088,06-JAN-12,04-JAN-12,Stephanie,,en,76.68.104.42,rjs.com@sympatico.ca,14485588,000000122314393,5,5,Nothing,4
313089,06-JAN-12,05-JAN-12,Emmanuelle,,fr,70.53.176.85,janotoma@sympatico.ca,14495124,000000122344211,5,5,Mon problème   est résolu,5
313090,06-JAN-12,05-JAN-12,Salma,,fr,76.67.146.240,atbouch@sympatico.ca,14489890,000000122349224,4,4,Il faut beaucoup de temps pour rejoindre la bonne personne.,4
313091,06-JAN-12,05-JAN-12,Chad,,en,70.30.27.175,gksenterprises@sympatico.ca,14494022,000000122360729,5,5,"with that rep(chad), not a thing. he was great! Never had service like that before with any Bell rep.
",5
313092,06-JAN-12,05-JAN-12,Reuben,,en,70.30.27.175,gksenterprises@sympatico.ca,14494024,000000122363930,2,4,"being able to understand what the rep was saying would be a start.
thanks",3
313093,06-JAN-12,04-JAN-12,Mukesh,,en,24.150.131.114,michaelparker@sympatico.ca,14483154,000000122316870,3,3,stop increasing my bill without my knowledge or consent or I will cancel your ridiculous service. A service tech cut our line while we were on vacation and we returned to no internet connectivity. Why would you cut an active customer's line?,1
313094,06-JAN-12,05-JAN-12,Adnene,,fr,65.94.46.166,jeannine.vincent@sympatico.ca,14495346,000000122339495,5,5,"Les 3 et 4 janvier 2012 tous les représentants étaient occupés, j'ai dû attendre au 5 janvier tôt le matin,  mais il n'y avait pas d'urgence. Votre représentant a été très aimable,très efficace et surtout patient.  Ils devraient être tous comme lui.  Merci",5
313095,06-JAN-12,05-JAN-12,Emylie,,fr,24.37.36.234,titine33@sympatico.ca,14502868,000000122362661,3,2,"Faire la facturation comme du monde, je recommence avec vous (Bell) le même manège qu'avant, perdre 1 à 2 heures de mon temps à tout les mois, cars chaque facture que je reçoie, ce n'est jamais correcte, je suis exaspéré c'est illarand.",2
313096,06-JAN-12,04-JAN-12,Raouf,,fr,184.145.169.170,legrand432@sympatico.ca,14465782,000000122309176,5,5,,5
313097,06-JAN-12,05-JAN-12,Henry,,en,65.94.98.28,liwata@sympatico.ca,14497232,000000122362671,5,5,,5
313098,06-JAN-12,05-JAN-12,Hugo,,en,67.70.196.173,pat.rossi@sympatico.ca,14499712,000000122362634,5,5,none,5
313099,06-JAN-12,05-JAN-12,Manoranjith,,en,76.67.18.19,joanne.conrad@sympatico.ca,14495744,000000122363658,4,4,,3
313100,06-JAN-12,05-JAN-12,Marouen,,fr,70.48.17.241,de_heroux@sympatico.ca,14492146,000000122363431,5,5,Ce matin je vois dans mon courriel un autre mot de passe lequel dois-je prendre?Celui que moi j'ai pris ou celui dans le courriel.Merci de me répondre.,5
313101,06-JAN-12,05-JAN-12,Tony,,en,38.108.87.20,nyle@sympatico.ca,14499468,000000122349005,5,5,I think everything was done perfectly.,5
313102,06-JAN-12,03-JAN-12,Alexandra,,en,67.71.145.67,jgquigg@sympatico.ca,14464134,000000122284680,4,3,,4
313103,06-JAN-12,05-JAN-12,Zied,,fr,70.30.184.123,monique038@sympatico.ca,14498918,000000122357012,2,1,J'aurais aimé parler avec un ou une québécoise.   J'avais beaucoup de difficulté à saisir l'accent français du préposé.   Merci de votre attention,
313104,06-JAN-12,31-DEC-11,Alexander,,en,174.92.52.176,barryrivers@sympatico.ca,14431678,000000122241399,4,4,Call back in time indicated from 1st rep rather than me doing the follow-up,4
313105,06-JAN-12,05-JAN-12,Walid,,fr,174.92.187.155,mivillem@sympatico.ca,14498774,000000122347403,4,5,,5
313106,06-JAN-12,04-JAN-12,Chad,,fr,70.55.100.2,pchehab@sympatico.ca,14484544,000000122323215,5,5,,5
313107,06-JAN-12,04-JAN-12,Karina,,en,70.51.221.235,chopdog@sympatico.ca,14475664,000000122310848,5,5,,4
313108,06-JAN-12,05-JAN-12,Kevin,,en,64.228.90.56,victor.hazelwood@sympatico.ca,14503284,000000122355869,5,5,I was cmpletly satisfied,5
313109,06-JAN-12,05-JAN-12,Ajay,,en,76.69.237.46,garvin.family@sympatico.ca,14493692,000000122346679,3,1,I was supposed to receive a call within 24 hours...I never got a call. My internet is still running slow. I am supposed to be on Fiber optic....the service is not good!,1
313110,06-JAN-12,04-JAN-12,Kimberly,,en,70.31.181.93,joermphs@sympatico.ca,14480266,000000122315744,5,5,"Kimberley was cheerful and eager to assist me. She seemed genuenly eager to resolve my request for reduced rates, more in line with my small usage of some Bell services. It was a pleasure to be so well treated. I went away feeling well satisfied. She couldn't improve.",4
313111,06-JAN-12,05-JAN-12,Quintin,,en,76.70.103.152,kuddles@sympatico.ca,14496710,000000122354216,5,5,you did good this time  and Quinton was amazingly patient and informative,4
313112,06-JAN-12,05-JAN-12,Imen,,fr,174.94.95.183,louheli@sympatico.ca,14497362,000000122348888,4,4,Avoir accês directement au technicien de deuxième niveau,5
313113,06-JAN-12,05-JAN-12,Diego,,en,74.14.163.138,cadey@sympatico.ca,14490916,000000122349965,5,5,have a real person answer the phone rather than a robotic/computer generated voice. P{lease,5
313114,06-JAN-12,05-JAN-12,Houssemeddine,,fr,76.68.199.26,daniel.linda@sympatico.ca,14491932,000000122354405,4,5,,4
313115,06-JAN-12,30-DEC-11,Henda,,fr,184.145.173.219,djardel@sympatico.ca,14421148,000000122217681,4,4,"Tenir parle aurais éviter de recontacter bell, le 6 octobre celui qui m'a répondu m'avais dit qu'il inscrivais a mon dossier que le technicien était partie avec le modem et qu'il n'y avait plus de probleme, avec Bell le probleme c'est que meme si on vous dit que c'est regle ce ne l'ai jamais du premier coup meme si on vous dit que oui et qu'en plus on pert beaucoup de temps a vous contactez avec tout les maudits code a faire en plus de l'inutile reconnaissance de la voix qui ne reconnais jamais notre voix pensez vous vraiment que quelqu'un d'autre vous appelerais pour dire qu'il y a une erreur sur le compte de quelqu'un d'autre? ",2
313116,06-JAN-12,02-JAN-12,Rudys,,en,70.31.66.225,gbaylis@bell.net,14447866,000000122260123,3,3,faster speed for my internet service,4
313117,06-JAN-12,03-JAN-12,Sushil,,en,184.148.134.112,pare1257@sympatico.ca,14468598,000000122303429,5,5,,5
313118,06-JAN-12,05-JAN-12,John,,en,50.101.33.177,t.mcluckie@bell.net,14502462,000000122347772,5,5,Everything was perfect.,5
313119,08-JAN-12,07-JAN-12,Philip,,en,74.14.60.102,a.murphy@sympatico.ca,14518440,000000122394642,5,5,,5
313120,08-JAN-12,05-JAN-12,Wynbert,,en,174.89.133.57,b.purdie@sympatico.ca,14489998,000000122361388,2,2,"internet service was out so there really was no resolution.  I found the customer service rep could have been more ""apologetic"" to the customer",
313121,08-JAN-12,07-JAN-12,Edgar,,en,70.53.56.38,patsas@sympatico.ca,14525240,000000122408584,5,5,Edgar was very efficient and knowledgable.  It was nice not to get someone from India,5
313122,08-JAN-12,07-JAN-12,Yara,,en,50.101.254.146,ggaf@sympatico.ca,14521550,000000122408641,5,4,Less wait time on hold.,4
313123,07-JAN-12,06-JAN-12,Michael,,en,70.30.86.161,rocndj@sympatico.ca,14515366,000000122373328,5,5,,4
311621,08-JAN-12,07-JAN-12,Mehdi,,fr,76.68.169.26,ssgagne@sympatico.ca,14526706,000000122403151,1,2,Avoir un conseiller ayant une meilleur attitude.,1
311622,08-JAN-12,06-JAN-12,Melissa,,en,70.54.70.131,mike.pavicic@sympatico.ca,14513266,000000122377250,5,5,,4
311623,08-JAN-12,07-JAN-12,Florence,,en,70.50.202.120,traguseo@sympatico.ca,14527210,000000122404566,5,5,"nothing all was good
",5
311624,08-JAN-12,03-JAN-12,Alberto,,en,184.144.50.179,william.rolfe@sympatico.ca,14472504,000000122288752,1,1,"As a Bell internet user since our call we have been unable to use the internet
thinking of changing supplers at the monent.",1
311625,08-JAN-12,04-JAN-12,Cesar,,en,184.144.32.81,krclarke@sympatico.ca,14481114,000000122317565,1,1,"I was concerned that I was asked to allow remote control of my computer & when I tried 2x to comply, the computer blocked each try, leaving me to wonder if Cesar's request was legit or phishing. If not legitimate then what a dirty trick!",2
311626,08-JAN-12,06-JAN-12,Ever,,en,65.95.25.45,dpresant@sympatico.ca,14507540,000000122373208,4,4,,4
311627,08-JAN-12,05-JAN-12,Mark,,en,174.92.57.176,md.carafa@sympatico.ca,14498316,000000122351788,4,4,,5
311628,08-JAN-12,03-JAN-12,Juan,,en,184.148.182.246,tgor24@sympatico.ca,14471724,000000122304294,4,4,I have a hearing problem and it was hard to hear the person on the phone so I had to give the phone over to my wife. Not sure what you could do to resolve that though. ,4
311629,08-JAN-12,06-JAN-12,Robbie,,en,74.12.173.75,eelcobb@sympatico.ca,14507784,000000122369558,4,4,,5
311630,08-JAN-12,07-JAN-12,Ana,,en,174.95.210.111,jj1995@sympatico.ca,14522566,000000122408686,5,5,Not applicable.,4
311631,08-JAN-12,07-JAN-12,Jose,,en,70.31.99.141,ruth.max.8@bell.net,14526122,000000122406786,4,4,wait time was really long,4
311632,08-JAN-12,28-DEC-11,Mohamed,,fr,76.69.228.135,ghazouani.cherkaoui@sympatico.ca,14392332,000000122167264,5,5,,5
311633,08-JAN-12,02-JAN-12,Cristian,,en,76.64.38.4,j.steels@sympatico.ca,14448906,000000122263145,5,4,Very little... everyone was efficent and pleasant.,4
311634,08-JAN-12,07-JAN-12,Kurt,,en,70.31.11.204,skvarda@sympatico.ca,14526568,000000122401116,1,1,solve the problem,1
311635,08-JAN-12,07-JAN-12,Sulochana,,en,174.88.150.58,mauricemoreau@sympatico.ca,14524266,000000122398255,4,4,Why did it happen?,4
311636,08-JAN-12,06-JAN-12,Karim,,fr,174.92.242.80,r___jean_188@sympatico.ca,14514748,000000122388326,5,5,Engager des conseillers aussi compétents que Sonia,5
311637,08-JAN-12,06-JAN-12,Harjeeth,,en,70.26.26.30,zzu@sympatico.ca,14518214,000000122383686,1,1,,2
311638,08-JAN-12,05-JAN-12,Saranya,,en,70.48.252.210,jenny149@sympatico.ca,14495470,000000122345183,2,3,Someone who can be understood without frequent repeatys.,3
311639,08-JAN-12,06-JAN-12,John,,en,70.53.40.241,mac.morris@sympatico.ca,14512334,000000122390589,4,4,I am very satisfied with John with whom I spoke.  The proof will be if the apparent success with my computer lasts. So far so good but I have had this experience before.,4
311640,08-JAN-12,07-JAN-12,Sulochana,,en,67.68.16.170,jean.niccoli@sympatico.ca,14522388,000000122393247,5,4,,5
311641,08-JAN-12,07-JAN-12,Naveed,,en,65.94.125.9,kwoklaw@sympatico.ca,14523328,000000122399713,5,4,Increase the amount of workers so the wait for help could decrease.,3
311642,08-JAN-12,05-JAN-12,Latisha,,en,70.52.164.32,jsharpe@sympatico.ca,14496086,000000122340360,5,5,,5
311643,08-JAN-12,07-JAN-12,Aria,,en,70.54.90.68,don012@sympatico.ca,14520742,000000122402655,3,3,"E-mail from bell customer service led me to believe this wonderful new bell fibe service and website costs were available to me as an xisting customer...not true said the bell contact only available to new customers as detailed ,however, when i stated that this was driving me to Rogers for internet plan at which time a different plan cost was revealed to me and from then on the discussion went satisfactorly.",3
311644,08-JAN-12,06-JAN-12,Karla,,en,76.64.205.82,r.parsons@sympatico.ca,14514740,000000122381119,5,3,"Karla did very well and followed all her procedures and diagnosed some issues
which were beyond her level of access,.
She kept me informed and passed me to a higher level of expertise at another location.
The gentlrman there was thorough and pointed out there were some anomalies in
our areaa that were being dealt with; hoewever; he was able to stabilize and improve the operation and performance of my connection. he was able to achive
a download of 2.55 Mbs and uppload of around 560Kbs ... This is not barnstorming  and rather short of the figures I had been told I should get from a previous call.
They did an excellent job for what they had to work with.. at least it is manageable.
It is a shame I cannot get what i paid for..
Regards,
        Bob Parsons ( the other half of Judy Pietrykowski.)",4
311645,08-JAN-12,06-JAN-12,Luis,,en,70.26.26.57,charmainedrouin@sympatico.ca,14506198,000000122372134,4,4,,4
311646,08-JAN-12,06-JAN-12,Saleh,,fr,67.71.78.189,maryse.chap@sympatico.ca,14512796,000000122383147,4,4,,4
311647,08-JAN-12,06-JAN-12,Cecile,,en,174.89.54.235,mjhockeyplayer@sympatico.ca,14513362,000000122376098,5,5,"service was great, thank you.",5
311648,08-JAN-12,07-JAN-12,Mariame,,en,76.70.78.164,brigitte.beaudry@bell.net,14519540,000000122404037,5,5,I have to say of all the times I have had to call Bell Canada I have never had the service that I received from the lovely lady I spoke too.  I am extremely grateful that I fell on the one person that understood my concerns and addressed them without me having to get upset or angry.  I am more than satisfied and she could not have done a better job answering to all of my questions and concerns.,5
311649,08-JAN-12,07-JAN-12,Daniel,,en,184.148.130.149,frapan@sympatico.ca,14521330,000000122393417,5,5,,5
311650,08-JAN-12,07-JAN-12,Karen,,en,174.93.131.98,zamplaz@bell.net,14527706,000000122397978,4,4,,4
311651,08-JAN-12,06-JAN-12,Anis,,fr,70.52.103.112,jeanrene57@sympatico.ca,14510096,000000122390134,4,4,Difficulté à comprendre le représentant,4
311652,08-JAN-12,03-JAN-12,Mahmoud,,fr,76.70.63.240,gerardlabelle@sympatico.ca,14462414,000000122307722,4,4,La qualité du français.,5
311653,08-JAN-12,07-JAN-12,Hanen,,fr,70.26.189.156,j-f.masse@sympatico.ca,14522140,000000122400682,3,1,Le problème est que j'ai reçu un courriel me disant que Fibe est rendu dans mon quartier.  J'ai donc voulu voir si c'était effectivement vrai.  Ça m'a pris 15 minutes pour me faire dire que non.  C'est un courriel qui m'a été envoyé par erreur. Bravo Bell !,1
311654,08-JAN-12,06-JAN-12,Rudys,,en,70.27.123.5,chuckles6850@bell.net,14506344,000000122374520,4,4,,4
311655,08-JAN-12,06-JAN-12,Mathew,,en,70.53.85.93,brindi@sympatico.ca,14505684,000000122381847,5,5,,5
311656,08-JAN-12,06-JAN-12,Olfa,,fr,174.88.190.92,michele39@sympatico.ca,14513198,000000122383440,4,3,,3
311657,08-JAN-12,06-JAN-12,Padmanaban,,en,70.29.239.164,w.barclay@sympatico.ca,14517662,000000122380709,5,4,the tech who led me through it was a helpful and friendly man,4
311658,08-JAN-12,06-JAN-12,Sarry,,fr,76.64.24.181,jguillemette@sympatico.ca,14510270,000000122391137,4,5,tout était OK,5
311659,08-JAN-12,07-JAN-12,Henry,,en,64.231.189.207,cewilkin@sympatico.ca,14519838,000000122400527,5,5,nothing,5
312142,07-JAN-12,06-JAN-12,Ghorden,,en,70.26.189.160,longhaulbri@bell.net,14512012,000000122391300,5,5,,5
312143,07-JAN-12,06-JAN-12,Wissem,,en,70.24.214.60,gino.agostini@sympatico.ca,14508754,000000122388533,5,5,,
312144,07-JAN-12,06-JAN-12,Marc,,en,65.95.80.64,fpiche@sympatico.ca,14508260,000000122370054,2,3,ensure your technician knew about the outage.  He spent about 50 minutes trouble shooting a problem he could not fix because it was due to an outage in the area and not my equipment.,2
312145,07-JAN-12,03-JAN-12,Kristina,,fr,174.93.204.34,lyont@sympatico.ca,14466464,000000122295003,4,3,"bon service,expédier a la bonne personne.. vite et correcte.reste a savoir si la prochaine facture correspond a ce qui as ete convenue....mais generalement c'est le cas",4
312146,07-JAN-12,06-JAN-12,Luis,,en,65.95.83.239,spn.enterprises@sympatico.ca,14516442,000000122371607,5,5,Nothing. ,5
312147,07-JAN-12,06-JAN-12,Hsine,,fr,174.88.163.202,profcaro@sympatico.ca,14514638,000000122383176,5,5,,5
312148,07-JAN-12,06-JAN-12,Vincent,,en,174.89.56.174,brideout@sympatico.ca,14505676,000000122367751,3,3,Resolved the problem faster.,4
312149,07-JAN-12,06-JAN-12,Sonia,,fr,70.26.242.28,lisepaquet16@sympatico.ca,14511948,000000122377715,2,3,J'ai vraiment ressenti que la personne était plus intéressée à me vendre un nouveau forfait plutôt que de répondre à ma question.Je n'ai égalemement pas aimé l'attitude avec laquelle elle s'adresse aux clients si bien que je vais soit demander une personne anglophone ou je vais sérieusement investiguer Videotron puisque j'ai déjà le cable avec eux et que j'aime l'approche des agents.J'avais une autre question et mon expérience a été semblable avec une autre personne un peu plus tard.,
312150,07-JAN-12,05-JAN-12,Stephanie,,en,64.231.7.106,g.snow@sympatico.ca,14493614,000000122351429,5,5,,5
312151,07-JAN-12,27-DEC-11,Nawel,,fr,76.68.164.130,lguyharvey@sympatico.ca,14380578,000000122150180,3,2,"Régler de façon adéquate et permanente un problème de réception de mon service internet au niveau de la vitesse car aprés avoir été apparemment résolu lors de l'appel, il est revenu.",4
312152,07-JAN-12,03-JAN-12,Cesar,,en,70.24.161.9,trucker1947@sympatico.ca,14472072,000000122303259,4,3,,3
312153,07-JAN-12,06-JAN-12,Zulfiquar,,en,206.47.201.186,john.penhale@sympatico.ca,14510558,000000122383268,5,5,Nothing,5
312154,07-JAN-12,06-JAN-12,Evan,,en,184.146.73.126,cindy.rogers026@sympatico.ca,14506350,000000122387658,5,4,"If we had been mailed something to say offers were available to reduce our rates, just call, we would have.  We felt ripped off that we did not know this option existed.",3
312155,07-JAN-12,06-JAN-12,Naoufel,,fr,132.208.171.34,ranger.f@sympatico.ca,14514874,000000122379388,5,5,Le service donné à été excellent!  GRAND MERCI,5
312156,07-JAN-12,01-JAN-12,Kevin,,en,69.158.137.217,yimmc@bell.net,14442998,000000122250995,4,4,,4
312157,07-JAN-12,06-JAN-12,Daniel,,en,70.31.49.118,mjrowlands@sympatico.ca,14513366,000000122382523,1,1,,1
312158,07-JAN-12,06-JAN-12,Zied,,fr,65.94.253.54,michelbrulotte@sympatico.ca,14513196,000000122391490,5,5,,5
312159,07-JAN-12,06-JAN-12,Noureddine,,fr,67.68.6.52,martyc@sympatico.ca,14512768,000000122381586,5,5,"Pour la situation qui me préoccupait, rien d'autre.",5
312160,07-JAN-12,03-JAN-12,Nathan,,en,174.94.32.34,scollier1@sympatico.ca,14470518,000000122302146,5,5,When one gives telephone number attached to internet account and it is determined one has been a long time customer your call should be automatically referred to the loyalty department.,5
312161,07-JAN-12,06-JAN-12,Cristobal,,en,65.95.80.98,csylvester@bell.net,14506690,000000122370757,5,5,I was on hold for 45 minutes before speaking to a rep.  that is bad customer service.,4
312162,07-JAN-12,06-JAN-12,Melvin,,en,70.51.221.250,rsmiar@sympatico.ca,14515558,000000122371439,5,4,,4
312163,07-JAN-12,06-JAN-12,Grace,,en,70.50.130.35,loewenfamily@bell.net,14512000,000000122378619,5,4,There was a long wait time before reaching a customer care representative.,5
312164,07-JAN-12,05-JAN-12,Sergio,,en,70.26.10.98,ruthanne.urquhart@sympatico.ca,14501110,000000122363579,5,5,Bought me a car... lol,5
312165,07-JAN-12,05-JAN-12,Wayne,,en,64.231.163.213,signelangford@sympatico.ca,14501812,000000122361439,4,4,"He forgot to log off. I had to reboot to get him off and I had to terminate the session.

Also, I wish my email didn't go wonky so often!",2
312166,07-JAN-12,05-JAN-12,Melvin,,en,76.65.44.26,debbiegagnon@sympatico.ca,14492160,000000122349369,5,5,all was done satisfactory,5
312167,07-JAN-12,06-JAN-12,Monica,,en,70.26.3.23,mhlewis@sympatico.ca,14513134,000000122376569,5,5,,5
312168,07-JAN-12,06-JAN-12,Oscar,,en,70.49.144.7,schatzh@bell.net,14515884,000000122377066,4,4,"Many of your CSRs are difficult to understand, as English is not their mother tongue, and their accents, combined with their tendency to speak quickly, makes them difficult to understand.",3
312169,07-JAN-12,06-JAN-12,Moses,,en,174.89.163.184,jcoldoff@sympatico.ca,14510008,000000122385390,5,5,"Nothing...it was perfect.  The representative (Moises, from San Salvador) was exceptional (Ticket #9727672.)  This young man deserves a promotion!  Contrary to the experience I have had with other representatives employed by Bell, this rep was far more knowledgeable about computers than most people and most of your other reps (who read from scripts and often know next to nothing.)  He assisted me, was polite and courteous (but not condescending) and I couldn't help wishing that my general experience with Bell technical reps was more like this. Recently I spent upwards of an hour on the phone (on 2 separate occasions) with reps reading from scripts meant to be reassuring E.G.,""I can definitely help you with that problem!""--NOT!!! followed by no resolution; these calls were followed by excalations to people who also were unable to help beyond finally saying that the problem was ""with the server.""  I would suggest that general training of these reps be improved, and that the word ""try"" be incorporated for use rather than the word ""definitely"".  It would be a better reflection on the ability of some of these tech reps to actually resolve the problem.  I also would like to say that I understand that these are usually young people in low-level jobs in countries where they are lucky to have jobs at all.  I am always courteous and polite with them (if sometimes frustrated with their ill-preparedness to assist beyond reading from one of your scripts.)  Moises was, on the other hand, a real gem.  He should be at least in management (but certainly in training of other reps.) ",
312170,07-JAN-12,06-JAN-12,Arun,,en,174.88.205.140,wshale@sympatico.ca,14517948,000000122388180,5,5,It was beyond excellence this time.  So grateful.,5
312171,07-JAN-12,06-JAN-12,Emmanuelle,,en,184.146.101.34,cameron_2@sympatico.ca,14505884,000000122377995,5,5,nothing,5
312172,07-JAN-12,05-JAN-12,Alex,,fr,69.157.228.83,jck1284@bell.net,14495232,000000122355310,4,4,,4
312173,05-JAN-12,02-JAN-12,William,,en,70.50.173.121,c.harley@sympatico.ca,14445112,000000122275600,5,5,,5
312174,05-JAN-12,28-DEC-11,Hugo,,en,70.53.29.118,john.bonnin@sympatico.ca,14394370,000000122163645,5,5,"was put on hold to darn long waiting
for a representative",4
312646,06-JAN-12,03-JAN-12,Mohamed,,en,174.91.233.34,yolande.g@sympatico.ca,14472762,000000122291197,3,4,"He should not have tried to make a sale by saying my internet service would be greatly improved if I awitched from 'Performance' to 'Fibe 7' when the speed in my area can never be over 6.2 or it crashes. Also, I should never have been charged for the modem since I returned in August and was told many times you had received it. ( I received 2 letters stating I had not returned it) ",4
312647,06-JAN-12,05-JAN-12,Suzon,,en,184.147.33.120,davidjreed@sympatico.ca,14492066,000000122348419,1,1,"Provided valid information, and accept some responsibility instead of pointing to other equipment. Incorrect info did not respolve the problem and then I was told I should buy Bell's new modem instead of trying to get my existing modem working with a 3rd parting router. Bell's modem/router didn't even have the required features and I spent several hours  after the support calling trying to get back to where I was before the call",1
312648,06-JAN-12,05-JAN-12,Orlando,,en,174.91.14.131,denpatti@sympatico.ca,14492286,000000122359793,4,1,I was passed on to another rep who informed me that my request made on DEC.23 2011 was not processed.I requested a supervisor and was told HE would call me back at home immediately......NEVER CALLED ME,2
312649,06-JAN-12,05-JAN-12,Bobbie-Jo,,en,184.147.200.44,yvonnelemay@sympatico.ca,14503758,000000122360519,3,3,"Been forthright about the lowest possible cost to me for my Bell Services right from the get-go. I am VERY TIRED and ANNOYED at not being new-ER and having to ""negotiate"" better prices with your loyalty department every year. I am  still not convinced I am paying the lowest possible price for my bundle, but   it's difficult to know when you, the provider, are not being absolutely transparent about such things. Shame on you for gouging.  ",2
312650,06-JAN-12,05-JAN-12,Amany,,fr,184.144.151.139,jeff.sara.bb@sympatico.ca,14495388,000000122344344,5,5,,5
312651,06-JAN-12,05-JAN-12,William,,en,64.231.129.99,m.ferguson@sympatico.ca,14497602,000000122340780,1,1,wait time and people who know their job,1
312652,06-JAN-12,05-JAN-12,Christine,,en,184.151.63.138,james.a@sympatico.ca,14495046,000000122353067,4,4,Nothing,4
312653,06-JAN-12,04-JAN-12,Edwin,,en,70.27.40.247,manbros@sympatico.ca,14482310,000000122310024,4,3,,3
312654,06-JAN-12,05-JAN-12,Gerardo,,en,50.101.250.174,ca.boyle@sympatico.ca,14490908,000000122364066,4,5,The process was very long and frustrating...it should be a simple matter to replace a missing password....why is it so complicated?...however the technician..(Geraldo) was very patient....I am not very easy to work with and he was very helpful...staying with me until we finally found a password for me....Why do passwords stop working????,5
312655,06-JAN-12,27-DEC-11,Yosimar,,en,69.157.59.139,grangemarg.grothier@sympatico.ca,14377812,000000122139356,5,5,"Prompt Response was really appreciated.
Technician was very competent.",5
312656,06-JAN-12,04-JAN-12,Cesar,,en,74.15.205.220,ahv@bell.net,14473604,000000122325939,4,4,,3
312657,06-JAN-12,12-JUL-11,Arlene,,en,184.147.200.104,katherine.mark@bell.net,12568997,000000118429632,4,4,,4
312658,06-JAN-12,05-JAN-12,Sarah,,en,70.53.51.6,cgrieco@sympatico.ca,14491244,000000122358509,4,4,"... when Bell finds that upgrades of modem/routers
are necessary, don't make your customer wait until he brings the problem to Bell's door satep!",5
312659,06-JAN-12,05-JAN-12,Mohd,,en,70.26.183.188,k.warfield@sympatico.ca,14496250,000000122361425,5,5,,5
312660,06-JAN-12,05-JAN-12,Jessica,,en,184.148.179.214,mgotoole@sympatico.ca,14498470,000000122364441,4,4,Wait time to reach a representative was longer than anticipated... ,4
312661,06-JAN-12,05-JAN-12,Mehdi,,fr,50.100.133.181,boyard146@sympatico.ca,14490590,000000122361309,1,2,Je veux changer de compagnie.  Je ne serai plus avec Bell prochainement.  ca fait trop longtemps que j'ai des problemes de communication (accents des la tunisiens) ainsi que de connection (modem et/ou ligne).  Avec tous les problemes que j'ai eu depuis l'automne (novembre) il me semble que Bell aurait pu m'offrir au moins une petite reduction du a ces problemes.,1
312662,06-JAN-12,03-JAN-12,Bernard,,en,76.67.112.101,dennis.mallory@sympatico.ca,14460914,000000122299427,2,1,not cut me off twice,2
312663,06-JAN-12,04-JAN-12,Mehdi,,fr,70.48.48.3,claude674@sympatico.ca,14475816,000000122334053,1,1,Me donner une meilleur aide pour regler mon probleme et attendre voir si le tout etait ok,
312664,06-JAN-12,03-JAN-12,Karen,,en,76.67.112.101,dennis.mallory@sympatico.ca,14460918,000000122308043,,3,I didnt talk to anyone,1
312665,06-JAN-12,05-JAN-12,Haythem,,fr,70.30.173.226,sebede@sympatico.ca,14501528,000000122360068,5,5,,5
312666,06-JAN-12,05-JAN-12,Imed,,fr,76.65.80.117,andremichaud76@sympatico.ca,14489598,000000122362109,5,5,,5
312667,06-JAN-12,03-JAN-12,Sandra,,en,207.164.152.162,eversti@sympatico.ca,14461790,000000122281848,5,5,I would have liked to been able to have a one time fee for the modem as previously offered to me. Instead I have a monthly charge inwhich I was told at this point was only available. Can I have a one time fee instead?????,5
312668,06-JAN-12,05-JAN-12,Houssem,,fr,184.148.205.131,rvin1@sympatico.ca,14501116,000000122353542,5,5,"Rëduire lattente pour vous rEjoindre
",4
312669,06-JAN-12,05-JAN-12,Susan,,en,174.95.105.188,t.f.chan@sympatico.ca,14502456,000000122343994,5,3,I am still waiting to see of the problem happens again....too soon to comment on if the problem has been resolved.,5
312670,06-JAN-12,05-JAN-12,Merly,,en,65.92.15.83,phil.oneill@sympatico.ca,14499984,000000122343645,5,5,,5
312671,06-JAN-12,05-JAN-12,Emmanuelle,,fr,70.30.188.195,zezette23@sympatico.ca,14503780,000000122341808,5,2,,5
312672,06-JAN-12,05-JAN-12,Henry,,en,69.157.23.10,robert.weist@sympatico.ca,14500832,000000122356948,5,4,"Bell could have made it easier to contact a service representative faster.  For example, Bell could have listed a service contact number prominently on its web site.",3
312673,06-JAN-12,05-JAN-12,Shawn,,en,70.29.36.248,ask_ecci@sympatico.ca,14489862,000000122350021,5,5,nothing,5
312674,06-JAN-12,03-JAN-12,Ruth,,en,70.29.7.33,xiberra@sympatico.ca,14472644,000000122307118,5,,representative will follow up because the problem was not solved.,5
312675,06-JAN-12,05-JAN-12,Geetha,,en,65.92.191.176,don.macarthur@sympatico.ca,14492610,000000122347154,5,5,,5
312676,06-JAN-12,05-JAN-12,Gilberto Jose,,en,184.147.20.50,uroberts@bell.net,14503134,000000122363444,5,5,,5
312677,06-JAN-12,04-JAN-12,Walid,,fr,174.92.172.220,pap.ef@sympatico.ca,14484344,000000122315735,5,5,En fait rien car je voulais savoir les modalités de cancellation du service bell internet.,3
312678,06-JAN-12,05-JAN-12,Nikitha,,en,65.92.1.214,bgchalaturnyk@sympatico.ca,14490346,000000122339672,5,5,People on line before they sent a tech out to solve my problem.  I must say the teck was very good at what he did. ,4
312679,06-JAN-12,05-JAN-12,Danny,,en,24.37.16.18,xiaolin.fan@sympatico.ca,14503624,000000122352487,5,5,,5
313124,07-JAN-12,06-JAN-12,Alisia,,en,64.231.49.78,gorettam@sympatico.ca,14508866,000000122369197,3,4,"I hope I get a credit for the time that I was not able to use my computer because I was told they were working in my area.
I was not able to use my computer from around 9 am to approx. 11:30 am, please advise.
Thank you,
Goretta",5
313125,07-JAN-12,06-JAN-12,William,,en,184.147.168.145,carolynr11@sympatico.ca,14505982,000000122391627,5,4,Have the problem resolved the first time I called (previous week),4
313126,07-JAN-12,06-JAN-12,Sana,,fr,65.92.250.57,lemaymp@sympatico.ca,14511732,000000122373045,5,5,,5
313127,07-JAN-12,05-JAN-12,Tine,,en,174.95.190.141,hbeckles@sympatico.ca,14494446,000000122343944,5,5,,5
313128,07-JAN-12,06-JAN-12,Ritwik,,en,174.89.199.166,maurice.gauhier@sympatico.ca,14512840,000000122389867,5,5,excellelent service,5
313129,07-JAN-12,06-JAN-12,Richard,,en,69.157.122.230,mark.frohn@bell.net,14512672,000000122368282,4,4,n/a,5
313130,07-JAN-12,06-JAN-12,Mohamed Amine,,fr,74.14.211.32,francinebergeron88@sympatico.ca,14508294,000000122372535,5,5,employer des québécois,4
313131,07-JAN-12,06-JAN-12,Salma,,fr,67.68.171.252,yvescouture67@sympatico.ca,14518102,000000122384004,5,5,pas de commentaire tous est parfait merci,4
313132,07-JAN-12,06-JAN-12,Pascal,,en,74.14.114.9,wrmclean@sympatico.ca,14517942,000000122378737,4,4,"It took a second call and over 2 hours of phone time. All reps were courteous but the 1st call questioned the advice  by the sales rep (to cancel rather than move the internet, which turned out to be correct)and wasted 75 minutes). ",4
313133,07-JAN-12,06-JAN-12,Nebgha,,fr,70.51.173.211,yduquet@sympatico.ca,14518014,000000122367031,5,5,,5
313134,07-JAN-12,06-JAN-12,Richard,,en,184.148.122.237,richard.pett@sympatico.ca,14515144,000000122372619,2,2,Ensure that my email was working,3
313135,07-JAN-12,06-JAN-12,Gautham,,en,184.148.122.237,richard.pett@sympatico.ca,14515142,000000122373942,5,5,Nothing - this agent resolved the problem that was unresolved from my prior call,5
313136,07-JAN-12,06-JAN-12,Dheeraj,,en,76.68.125.154,admenzies@bell.net,14504312,000000122384927,5,5,It was fine!,5
313137,07-JAN-12,06-JAN-12,Kevan,,en,174.89.130.28,aircadet51@bell.net,14504412,000000122384316,5,4,,4
313138,07-JAN-12,06-JAN-12,John,,en,70.48.199.177,drewby@sympatico.ca,14507566,000000122380299,4,5,the waiting time for an agent to get to the line could be shorter.  security questions just one time would be nice. Not  all the same questions every time you speak with someone different. ,4
313139,07-JAN-12,05-JAN-12,Samantha,,en,76.68.109.77,darek.z@sympatico.ca,14491982,000000122362123,1,1,"Have more advice, call back when the phone call was interrupted",1
313140,07-JAN-12,06-JAN-12,Brenda,,en,184.151.63.143,d.douglas@sympatico.ca,14506762,000000122385530,5,5,,5
313141,07-JAN-12,06-JAN-12,Sabha,,en,174.88.151.148,ewstanley@sympatico.ca,14508042,000000122385359,5,5,nothing. this young lady I spoke with had so much patience with me because I am not tech savvy..she took her time and walked me through step by step...this is what I call customer service,5
313142,07-JAN-12,06-JAN-12,Farhana,,en,76.67.11.171,gaylemarshall@sympatico.ca,14508572,000000122375957,4,4,,3
313143,07-JAN-12,06-JAN-12,Leslie,,en,76.64.226.160,dave_scott@sympatico.ca,14506962,000000122384677,5,5,"Outstanding service from Leslie. I was very frustrated with an internet issue.  She quickly diffused the situation and was very,very helpful ! ",5
313144,07-JAN-12,28-DEC-11,Hajer,,fr,184.145.177.198,alexandre.vigneux@bell.net,14387554,000000122166149,4,4,"Ne pas tenter d'excuser l'erreur en m'expliquant un problème de ""timing"" des entrées de données, mais s'assurer que les personnes responsables de l'imbroglio soient mises au courant, surtout que j'avais appelé avant et qu'un agent m'avait assuré qu'il avait résolu l'erreur et que des frais ne seraient jamais portés à ma facture.",3
313145,07-JAN-12,06-JAN-12,Daniella,,en,184.147.235.62,a.haba@sympatico.ca,14504184,000000122388546,5,5,,5
313146,07-JAN-12,06-JAN-12,Moses,,en,69.156.177.231,wayma@sympatico.ca,14517744,000000122382704,5,5,,5
313147,07-JAN-12,06-JAN-12,Danielle,,en,174.89.192.23,john.close@sympatico.ca,14510542,000000122376747,3,3,"We had been asked to send back the old modem, but I notified that the technician had taken the old modem with him when setting up our new modem, so I wanted to let them know since we received a notice to send back a modem we don't have.  The person on the phone was very good....so I was told they'd take it off our bill (but to check our bill in case it doesn't come off.  But the other issue is that the person who came to the house to set up our new modem told us that the reason our internet is so very slow is that where we live the cables? need upgrading(not really high speed as we have to wait for pages to load etc...more like the old dial up experience at times)....on the phone this was reiterated....but wondering, since we pay for high speed and it's not really high speed given that it's slow, is there a way to speed it up, or can we have a discount since it's so slow, or would we have to switch providers to get faster speed?  Just wondering, thanks.",
313148,07-JAN-12,06-JAN-12,Jessica,,en,70.29.131.194,kgriffin12@bell.net,14511234,000000122374863,4,3,"I was called several months ago, maybe a year suggesting I up my Data to avoid useage charges. I agreed. It was never updated, in the last 4 months I have incurred $134 in usage fees. This should never have happend!!!! The rep did what she could and I appreciate her help, was not her fault, it was BELL's!",2
313149,07-JAN-12,05-JAN-12,Mary,,en,184.148.176.29,t.dareche@sympatico.ca,14502454,000000122356915,5,5,,5
313150,07-JAN-12,06-JAN-12,Khan,,en,70.49.227.165,sjmachine@sympatico.ca,14516258,000000122391116,4,4,,5
313151,07-JAN-12,06-JAN-12,Chirine,,en,70.27.191.165,jlouis16@sympatico.ca,14510416,000000122367229,5,5,,4
313152,07-JAN-12,05-JAN-12,Rania,,fr,184.145.148.46,adrolet001@sympatico.ca,14489220,000000122348780,4,4,,4
313153,07-JAN-12,06-JAN-12,Souheil Kilani,,en,70.27.191.165,jlouis16@sympatico.ca,14510418,000000122368037,5,5,,4
313154,07-JAN-12,06-JAN-12,Ahmed,,en,50.101.143.134,Lloydn@bell.net,14504064,000000122369703,1,1,fix the problem,4
313155,07-JAN-12,06-JAN-12,Katrina,,fr,174.92.216.68,carmelle.steve@sympatico.ca,14505936,000000122368869,1,1,"accordez le meme service aux memes prix
pourle meme abonnement",2
313156,07-JAN-12,05-JAN-12,Shaun,,en,76.70.108.160,ebowmaster@sympatico.ca,14492866,000000122351760,5,5,not a thing,5
313157,07-JAN-12,06-JAN-12,Aria,,en,70.48.167.184,ssinclair@sympatico.ca,14516464,000000122378484,4,5,"Not go through 3 operators
",4
313158,07-JAN-12,06-JAN-12,Juan Carlos,,en,74.14.106.161,greek3k@sympatico.ca,14508916,000000122373079,1,1,"Terrible customer service. Promised call backs, promised timelines...no actual delivery on these promises.

Thanks for nothing bell.",1
313159,07-JAN-12,02-JAN-12,Abid,,en,67.70.20.214,don.kimball@sympatico.ca,14446726,000000122264243,5,5,,5
319274,15-JAN-12,14-JAN-12,Sumithra,,en,50.101.222.214,khobin@sympatico.ca,14607084,000000122558021,5,5,Your rep should speak a little more slowly so I didn't have to keep asking her to repeat.  Otherwise she did a fantastic job of getting 2 of my laptops up and running after Bell went down.,5
319275,15-JAN-12,08-JAN-12,Nikitha,,en,65.95.230.42,mbandura4@sympatico.ca,14532970,000000122412224,5,5,went very smooth...all good.,5
319276,17-JAN-12,12-JAN-12,Pedro,,en,70.48.74.95,glennsands@sympatico.ca,14580710,000000122521397,1,3,Show concern for customer needs and understanding for commitments made by other Bell support rep that turned out to be wrong.,2
319277,17-JAN-12,16-JAN-12,Marwen,,fr,65.94.180.47,gilles-desjardins@sympatico.ca,14624658,000000122594327,4,,,5
319278,17-JAN-12,16-JAN-12,Robert,,en,184.148.129.180,bob99@bell.net,14621764,000000122597872,5,5,,5
319279,17-JAN-12,16-JAN-12,Yosimar,,en,184.147.178.57,edwardthompson6@sympatico.ca,14623814,000000122598546,5,5,,5
319280,17-JAN-12,16-JAN-12,Sumithra,,en,184.144.66.18,eagallo@sympatico.ca,14623724,000000122590700,3,4,"10:50 call unsatisfactory - could not understand your representative because of poor connection, and her accent.
11:14 call OK - issue resolved.
Your Survey should be re-designed to give the customer more options in answering. ",3
319281,17-JAN-12,15-JAN-12,Sarra,,fr,67.68.226.103,moniquejutras@bell.net,14617460,000000122581292,4,4,je n entendais pas tres bien la personne son trop bas,4
319282,17-JAN-12,16-JAN-12,Asly,,fr,70.48.111.250,alves.matos@sympatico.ca,14620886,000000122603572,5,4,Confirmation de problem dans mon secteur,4
319283,17-JAN-12,16-JAN-12,Ali,,fr,76.68.235.36,vkhavkine@sympatico.ca,14632160,000000122588046,2,3,,4
319284,17-JAN-12,16-JAN-12,Anis,,fr,70.48.191.103,maurice.brassard@sympatico.ca,14628142,000000122599971,5,5,"Monsieur, m'a très bien répondu, et régler mon problème. Sauf, l'attente au téléphone a été longue, vu les nombreux
clients en attente.
Merci,
Maurice Brassard.



",5
319285,17-JAN-12,16-JAN-12,Chad,,en,76.65.36.154,lizcasey@sympatico.ca,14627298,000000122611089,5,5,Nothing to improve---my issue was handled quickly and I had a very nice technician....Thank you.,5
319286,17-JAN-12,15-JAN-12,Serina,,en,74.15.160.130,dbaggett@sympatico.ca,14613578,000000122584140,4,1,"The fact that as a self-employed individual that my email account was ""locked"" up for 24 hours with NO way to unlock it is completely unsatisfactory.  I almost lost a client over this.  I am seriously considering a change to Rogers for my internet as I utilize my Bell internet for my Outlook.  ",2
319287,17-JAN-12,15-JAN-12,Gloria,,en,69.157.65.115,bjsloan@sympatico.ca,14612704,000000122580706,3,4,,4
319288,17-JAN-12,16-JAN-12,Ronald,,en,70.51.252.211,jacqueline3005@bell.net,14625564,000000122610599,1,1,"You could have a least checked if you could have connected me at your end.
I called at 7:40P.M. and was told that it was the cable that connected from the wall to the monitor that was deffective. That I would get one this evening or early tomorrow. Yet, miraculously I am back on the internet as of this afternoon. So it seems the fault was at your end. Also, I get disconnected quite regularly I want to know why.",1
319289,17-JAN-12,16-JAN-12,Evangeline,,en,69.158.29.47,lindamoore@sympatico.ca,14627228,000000122595991,1,1,"This agent was more interested in going for lunch, which he stated several times in the first few minutes, than trying to help me.  I got frustrated, he got rude",1
319290,17-JAN-12,12-JAN-12,Sharmila,,en,74.15.26.108,oscard0944@bell.net,14585616,000000122519372,3,2,"with due respect, language is the issue...speech to be precise...for me, the spoken words were too fast and understanding the accent for me was difficult...my issue was not resolved...I turned to 'CHATTING"" and was able to communicate my needs and resolve my issuse",3
319291,17-JAN-12,14-JAN-12,Abdel basset,,fr,67.68.250.235,adgiroux@sympatico.ca,14602266,000000122570215,2,1,"vous auriez du me renseignersur les causes possibles de ma panne d'internet. J'ai passé plus de 3 heures au ttelephone sans succes. Dimanche aussi, le probleme vient d'etre regle 2012/01/17 enfin a ma satisfaction.",
319292,17-JAN-12,17-JAN-12,Wajih,,fr,66.131.55.46,patrickcorbeil@sympatico.ca,14629296,000000122615389,4,4,Etre au courant plus rapidement au sujet des pannes sectorielles.,4
319293,17-JAN-12,16-JAN-12,Ameer,,en,174.93.36.226,portbuilt@sympatico.ca,14629676,000000122590895,3,2,"problem has been ongoing since11th, and each day a cable was promised,  finally rep called 17th with cable and fixed problem , ",4
319294,17-JAN-12,16-JAN-12,Abdel basset,,fr,69.157.248.233,bouclaud@sympatico.ca,14621826,000000122596890,5,5,rien,5
319295,17-JAN-12,16-JAN-12,Mario,,en,206.248.153.208,z.gutkowski@sympatico.ca,14632556,000000122590804,4,4,nothing,4
319296,17-JAN-12,16-JAN-12,Kyle,,en,174.89.70.28,jill.emery@sympatico.ca,14626010,000000122589752,4,3,"takes forever to get thru keypad options.  Every time you call over to go over what the last agent told you even thought there is  a ref # - shouldn't have to start from scratch, every time I call price is different",3
319297,17-JAN-12,16-JAN-12,Vijay,,en,76.64.208.192,dboyd2@sympatico.ca,14623124,000000122598950,5,5,I am satisfied.,4
319298,17-JAN-12,16-JAN-12,Brahim,,fr,76.69.174.139,rolland.baillargeon@sympatico.ca,14630306,000000122611928,5,5,,5
319299,17-JAN-12,16-JAN-12,Pradeep,,en,64.229.99.124,lyndaevans@sympatico.ca,14627554,000000122594960,5,5,,5
319300,17-JAN-12,16-JAN-12,Niyaz,,en,70.53.113.192,william.nicholson@sympatico.ca,14632318,000000122601093,4,4,,4
319301,17-JAN-12,16-JAN-12,Hency,,en,64.228.95.15,gordo499@sympatico.ca,14624776,000000122589215,5,4,,4
319302,17-JAN-12,16-JAN-12,Sam,,en,174.88.77.99,howard.stone@sympatico.ca,14625192,000000122601777,5,5,"In the wireless modem exchange Guide, sec.1a,item c,it states that the power,ethernet,dsl,and internet lights should be green. given that the ethernet light was not on at that time,i called bellonly to find out that the ethernet light does not light up until after you start the computer. The first line in sec 1a.tells the installer to make sure the computer is off.  ",5
319303,17-JAN-12,15-JAN-12,Mohammed,,en,50.101.57.83,bulger1@sympatico.ca,14612860,000000122584742,5,4,,5
319304,17-JAN-12,16-JAN-12,Khaled,,fr,65.94.244.136,lchonchon@sympatico.ca,14627088,000000122598427,3,4,"Le problèm à été resout par un technicien qui est venu cet aprés midi,ce n'était pas du tout ce que les 2 personnes chez vous m'ont dit.Un a été tr.s gentil mais l'autre je pense qu'il s'appelle Ibrahim,il était je dirait impatient,il a éssayé plusieurs maniéres mais rien è faire .Celui qui est venu à la maison a tout de suite compris et arrangé",3
319305,17-JAN-12,16-JAN-12,Joyce,,en,70.53.97.107,slojak24@sympatico.ca,14631070,000000122601424,4,4,,4
319306,17-JAN-12,16-JAN-12,Adalberto,,en,70.49.247.4,easterly@bell.net,14623740,000000122614587,3,4,I had difficulty commmunicating with the technician.,4
319307,17-JAN-12,04-JAN-12,David,,en,50.101.154.85,mtorelli@sympatico.ca,14483736,000000122327000,5,5,"Employ more people like Dave, he knew what he was doing and very nice and extremely helpful. What a nice treat to have someone like that to help you.",5
317815,18-JAN-12,17-JAN-12,Irfan,,en,70.25.227.242,cseto@sympatico.ca,14622776,000000122615395,1,1,"Worst and most frustrating Customer Service Rep (CSR) experience I have ever encountered he did not listen to my responses to his questions and repeatedly asked me to repeat the same steps up to 6 times or more.  Started with trying to activate my modem and I advised I did not get the Bell Activation page he kept repeating I should see the Activation page.  If I was able to get to the Activation page I would not have needed to call in for Technical support. I was asked to start the browser numerous times to see if I would get the activation page. CSR kept asking me to repeat the ""exact same"" steps to input 192.168.2.1 after I repeatedly told him I had done it over and over again up to 6 times or more and was not successful at reaching the modem to configure it. 
He also asked me to look up the results of an ""ipconfig"" command and kept insisting I SHOULD see iPv4 when I told him it was not there on my laptop and it must be there. Also after doing a password reset on the account (b1ghva98)the CSR provided a temporary password and kept asking me to input the password over and over maybe up to 8 times despite resulting errors. The CSR was terrible and did not listen to the customer responses and asked me to repeat every step that was not successful numerous times over and over. Every step along the way when we tried different things I was asked to repeat the same steps 6 times or more.  Is this in Bell's training procedures to ask the customers to do this?  It is extremely frustrating to be told to do the same thing over and over and over again with the exact same unsuccessful result.  The CSR makes the customer feel like they are incompetent at following instructions when in fact they are not listening to the result being provided.  After an hour of trouble shooting we gave up and escalated the issue. This first Customer Service Rep is clearly not trained properly and should not be answering calls he just pisses customers off as I wanted to switch service providers there and then.  My cal lthe next day to a CSR was slightly better with more tools to do diagnostics and despite the modem being configures it was not able to be activated. CSR identified it was an outside line degradation issue (we had the line replaced a few years back) and had to send a Service Tech. The Service Tech that showed up on site was very helpful and was great and resolved muy problem.  He identified several issues that the previous 2 CSRs should have known. 1. I was sent the wrong modem a Black Connection Hub when our Fibe 12 service (without Fibe TV) would have have had the lkine speed to use the Hub.  2.  There was no outide line issue after his test.  3.  The Bell Activation page had been experiencing problems the pastr few days and was likely issue with trying to activate my modem.  The onsite service tech replaced the Black Connection Hub with the 2Wire modem that i should have received in the first place.",1
317816,18-JAN-12,17-JAN-12,Bismiya,,en,174.92.115.237,bjcrann@sympatico.ca,14634320,000000122629892,3,1,"Yes, when requesting to call customer back in a certain time it should be done. My experience turned in from 15 mins to well over an hour",4
317817,18-JAN-12,17-JAN-12,Ahmed,,en,174.89.65.186,srbt1@sympatico.ca,14645154,000000122623009,5,4,Price,3
317818,18-JAN-12,17-JAN-12,Louis,,fr,76.69.180.79,varick1@sympatico.ca,14646130,000000122621704,1,1,"J'attend touujours l'installation final et complet de Télé, internet,Téléphone,
Fibe,
Depuis le 6 décembre mon installation n'a pas été completer????",
317819,18-JAN-12,17-JAN-12,Miguel,,en,69.159.1.69,toebes@sympatico.ca,14645888,000000122640940,1,1,took 2 hr. to get through hire more pepole,1
317820,18-JAN-12,17-JAN-12,Kevin,,en,70.49.107.60,afrankj@sympatico.ca,14633158,000000122619947,5,5,"There was nothing that could be done better.

The issue was with my incorrect view of connections at home. I realized that after specific question of your technician. 

Regarding 4, I am not entitled to make a judgement on Bell. I do not have all the information and cannot compare Bell vs Rogers (for example).",
317821,18-JAN-12,17-JAN-12,Nabil,,fr,184.148.248.192,asblais@sympatico.ca,14633814,000000122629803,5,5,,5
317822,18-JAN-12,16-JAN-12,Alvin,,en,174.91.99.228,bruceprince@bell.net,14621980,000000122595420,5,5,,5
317823,18-JAN-12,17-JAN-12,Med Amine,,fr,184.148.248.192,asblais@sympatico.ca,14633816,000000122632479,5,5,très bien fait,5
317824,18-JAN-12,16-JAN-12,Chiheb,,fr,209.202.76.197,nbessak@sympatico.ca,14628816,000000122597870,5,5,,5
317825,18-JAN-12,17-JAN-12,Brahim,,fr,174.93.180.164,jmlevesque38@bell.net,14639162,000000122626954,5,4,,5
317826,18-JAN-12,17-JAN-12,Kali,,en,70.50.27.15,thelarch@sympatico.ca,14645754,000000122627906,5,5,"my january bill was higher than expected because of one-time billing for the modem.  I was not aware of the change in billing for the modem, so made a call to find out what was going on.  I don't remember getting any notice that the billing would be changed.",5
317827,18-JAN-12,17-JAN-12,Jose,,en,174.91.55.137,sltl@sympatico.ca,14645026,000000122627310,5,5,,5
317828,18-JAN-12,17-JAN-12,Mohd,,en,69.158.172.110,jegunn@bell.net,14638958,000000122626881,5,5,Can't think of anything,5
317829,18-JAN-12,17-JAN-12,Francois,,fr,70.51.44.118,louisferland07@sympatico.ca,14640782,000000122621638,5,5,Rien tout etait parfait,5
317830,18-JAN-12,17-JAN-12,Aymen,,fr,184.145.217.91,lthibault7@sympatico.ca,14640810,000000122636746,3,4,,5
317831,18-JAN-12,17-JAN-12,Shashank,,en,65.93.43.38,mjelly@sympatico.ca,14642028,000000122623932,5,5,Explain what the problem was,5
317832,18-JAN-12,17-JAN-12,Pradeep,,en,207.164.79.48,lindsay.eaves@sympatico.ca,14640532,000000122618619,2,1,"First I was advised that when I moved I would just have to plug in my modem and it would work at my new address. When it didn't work, I was told that someone would come to my apartment to fix it. Then I received a call to say they just arriving, but at my old address, even though I had confirmed the address with the representative on the phone. Then I provided the current address to the technician who said he would arrive shortly... He never came and never even called back. Terrible, terrible service!",2
317833,18-JAN-12,17-JAN-12,Pradeep,,en,206.47.3.34,b.hiscock@sympatico.ca,14633946,000000122637109,4,5,Too difficult to get to a real person. Very frustrating. This has always been a problem with Bell in my opinion.,4
317834,18-JAN-12,15-JAN-12,Mohamed,,fr,67.68.188.51,darkange@sympatico.ca,14613512,000000122574478,5,5,de nombreux appels ont ÉtÉ fait dans les jours precedents ....les techniciens n'ont pas remedie au probleme...sauf celui du dimanche,5
317835,18-JAN-12,17-JAN-12,Craig,,en,65.92.189.18,wprecoor@bell.net,14646498,000000122627302,4,4,,5
317836,18-JAN-12,17-JAN-12,Diego,,en,70.48.93.251,mary.limeburner@sympatico.ca,14641458,000000122623181,5,5,"My experience yesterday with Diego was topnotch. In fact, a total pleasure. My problem was addressed and solved in good time.  Thank you for the excellent service. Much appreciated. ",5
318357,16-JAN-12,15-JAN-12,Ahmed,,en,64.228.141.28,wendy.harding@sympatico.ca,14619978,000000122580331,1,3,I need someone who has a language I can understand.... English,2
318358,16-JAN-12,10-JAN-12,Robert,,en,70.50.98.246,happijohn@bell.net,14553294,000000122465845,5,4,,5
318359,16-JAN-12,15-JAN-12,Gopi,,en,38.116.192.95,sherszkowicz@sympatico.ca,14619048,000000122576644,5,5,all was perfect,5
318360,16-JAN-12,10-JAN-12,Selim,,fr,174.91.244.42,goschantal@sympatico.ca,14553052,000000122476095,4,4,bizarre votre demande de sondage a été bloqué par vos filtres...,5
318361,16-JAN-12,15-JAN-12,Michel,,fr,174.91.238.182,b1pbsn49@bell.net,14612502,000000122577884,5,5,,5
318362,16-JAN-12,08-JAN-12,Shirley,,en,72.38.239.226,jsavo@sympatico.ca,14531808,000000122414107,5,5,,5
318363,17-JAN-12,15-JAN-12,Loyda,,en,69.63.32.5,bdgilbert@sympatico.ca,14612576,000000122576459,2,2,"my expectation was for a service tech to be sent to my home that day to install a new modem for my internet.  Me and my wife are both professionals who work from home and require internet to be working 24/7.  Having the internet wireless function not operating prevented my wife from working.  Wiating 3 days for a modem to be shipped to our home (has not arrived yet) is not acceptable. 

The phone technician who was dealing with us also did not give an honest answer when I repeatedly asked if this was a common problem with the modems offered by Bell.  I feel that honestly and clarity in business is critical to my continued utilization of Bell as a phone and internet provider. 

The tech was also difficult to hear and did not clarify his voice after repeatedly asking for him to speak up and more clearly (I had my phone on the highest volume setting and am under 30, so hearing is not an issue).",2
318364,17-JAN-12,16-JAN-12,Med nejib,,fr,142.243.254.209,letirant.brossard@sympatico.ca,14627164,000000122609915,1,1,Encore une fois un désastre tant au niveau du service qui ne focintionne toujours pas que de la communication. Parler a des gens en Tunisie n'est pas la chose la plus facile pour faire comprendre notre réalité d'ici et nos problèmes. En partant on nous dit bonjour alors que c'est le soir. Enfin...,1
318365,17-JAN-12,16-JAN-12,Juan Carlos,,en,76.68.135.3,idaviva@sympatico.ca,14625322,000000122590370,5,5,"As a former Bell Employee, who has now become a customer it was such a pleasure to have the Juan, the customer service rep walk through the process of setting up my wireless, reviewing the internet  features and benefits Bell has to offer.  We often take this for granted as an ex-employee, when we are handed a laptop fully loaded.  So here I was in the customers shoes very impressed.  Over the years as an entrepreneur I have recognized Bell has improved immensely their internet services! Great job!, The extra security features offerd, to wireless, anti-virus and additional 611 support is very important to my 16 year old who depends on the internet daily and myselft.  Keep up the great work!  Ida Vivacqua",5
318366,18-JAN-12,17-JAN-12,Asma,,en,70.26.67.154,vcarli@sympatico.ca,14632064,000000122614997,4,4,Please hire people that can speak English well.,4
318367,18-JAN-12,17-JAN-12,Chae,,en,70.51.128.17,Rantanen@bell.net,14632906,000000122636449,4,4,Nothing,5
318368,18-JAN-12,17-JAN-12,Ramzi,,fr,76.64.139.143,lanjac01@sympatico.ca,14640250,000000122630813,5,4,"Corriger le problème qui existe depuis deux ans,
Je sais que tout fonctionne bien maintenant, mais pour combien de temps?",3
318369,18-JAN-12,17-JAN-12,Kamel,,fr,65.92.29.167,amoise@sympatico.ca,14633498,000000122636526,4,5,,5
318370,18-JAN-12,17-JAN-12,Anis,,fr,50.100.133.197,helenelepage@sympatico.ca,14638172,000000122622456,5,5,"Anis a été d'une aide précieuse pour installer l'antivirus de Bell et reconnaitre que mon modem contenait le sans fil...il ne restait qu'à l'activer.
Merci Anis.
Il a fait preuve de patience avec moi (72 ans) qui n'est pas née à l'ere de l'électronique.",5
318371,18-JAN-12,17-JAN-12,Umesh,,en,174.89.110.251,stantka@sympatico.ca,14645214,000000122632682,5,4,"No suggestions required,",5
318372,18-JAN-12,17-JAN-12,Meriem,,fr,70.29.253.81,nserli@bell.net,14642660,000000122629617,3,5,,5
318373,18-JAN-12,17-JAN-12,Karthika,,en,70.51.163.182,bmagord@sympatico.ca,14634380,000000122639511,4,,No ideas,4
318374,18-JAN-12,17-JAN-12,Chenrup,,en,74.15.101.218,sbvs@sympatico.ca,14644648,000000122636352,1,1,AFTER 7 OCCURANCES over the past 3 weeks the problem needs to be fixed once and FOREVER,1
318375,18-JAN-12,17-JAN-12,John,,en,70.50.24.173,dn.newman@sympatico.ca,14636272,000000122631851,4,4,,5
318376,18-JAN-12,16-JAN-12,Quintin,,en,174.89.124.121,c_flieler@sympatico.ca,14622082,000000122593445,5,4,"less wait time getting someone on the phone... ...but all was good though


very helpful, patient and knowlegeable rep!",5
318377,18-JAN-12,17-JAN-12,Mohamed,,fr,67.68.173.47,colettemarius@sympatico.ca,14635414,000000122628643,5,4,"Tout a été très bien.
Merci",4
318378,18-JAN-12,16-JAN-12,Meriam,,fr,70.27.239.144,ncampeau_8@sympatico.ca,14628826,000000122604994,5,5,,5
318379,18-JAN-12,17-JAN-12,Larissa,,en,70.31.66.51,geow52@sympatico.ca,14637554,000000122636919,5,5,"take control of my computer immediately, rather than telling me what steps to take, in order to install
programs. Fasyter, and much simpler ",5
318380,18-JAN-12,17-JAN-12,Rania,,fr,174.91.16.186,turmel2335@sympatico.ca,14646034,000000122618144,2,2,"J'ai eu la visite d'un technicien le 24 novembre 2011 et le 17 janvier 2012 la facturation ne reflete toujours pas la nouvelle entente du 24 novembre 2011; j'aurais pensé qu'en 2012 les services de facturation seraient plus rapide à réagir lors d'un changement mais je constate que les services de facturation de Bell ne sont pas encore du 21e siecle mais plutot du siecle précédent.",2
318381,15-JAN-12,13-JAN-12,Juan,,en,174.92.66.85,jsavery@sympatico.ca,14595332,000000122553529,1,1,,2
318382,15-JAN-12,12-JAN-12,Jdey,,fr,70.24.233.49,robert-lauzon@sympatico.ca,14586802,000000122529132,4,4,,5
318383,17-JAN-12,14-JAN-12,Eduardo,,en,70.51.216.174,dbrown9@bell.net,14604194,000000122564941,5,5,,5
318384,17-JAN-12,16-JAN-12,Mohammed,,en,70.53.116.71,taylorkwood@sympatico.ca,14631598,000000122596402,5,5,,5
318385,17-JAN-12,16-JAN-12,Juan,,en,69.158.29.47,lindamoore@sympatico.ca,14627232,000000122598237,5,5,"you need more technical assistance people like Juan.  He was pleasant, understood that I was not a computer ""geek"" and resolved the issue quickly, in part because he tailored the conversation to my level of computer literacy/knowledge",3
318386,17-JAN-12,11-JAN-12,Paola,,en,184.144.2.3,thehornecks@sympatico.ca,14574984,000000122493980,5,5,,5
318387,17-JAN-12,16-JAN-12,Houcem,,fr,70.30.254.16,m.a.lacoste@sympatico.ca,14627604,000000122612138,4,2,"Je pense que j'ai des problème avec mon ordi, il me semble que cela n'est pas en lien avec Bell internet.
Je vais allé le faire réviser...
La personne que j'ai rejoind ma donné un trés bon services.

M-ANGE LACOSTE
",5
318785,15-JAN-12,12-JAN-12,Mohan,,en,69.159.52.167,gerald.leduc@bell.net,14580540,000000122513253,2,1,"This was our 4th call within 2 weeks for the same issue.  I'm assuming that information regarding previous calls would have been on file, therefore sending a technician as it was requested at the beginning of this call instead of going through 4 more client service reps (i.e. another 3 hours) is what could have been done better.  We had first called on December 29th regarding the same issue (connection to internet was extremely slow -- after 15 minutes, connection to websites was not completed), and after talking to 2 customer care reps during that 3+ hour call, it was determined that a technician was to be sent on site, scheduled for the next day between 8am and 5pm.  When no one showed up, I called again at 5:15pm to be told that technician would be at our place during the evening, but still no one showed up.  Called a third time that night and was more or less told that technician had been cancelled.  Spent another 2.5 hours on the phone.  Internet connection was better that evening but problems persisted the following days.  After the January 13th call, the situation was even worse as wireless had been disconnected by last rep. Bell technician finally came over on January 13, and it turns out the modem was faulty, as it was initially suspected by the 2nd customer care rep I talked to during my 1st call.  He also indicated that: 1) some things were done to the computer that should not have been done; and 2) there are no house calls after 5pm in my region, contrary to what I was told.  I'm really wondering why his decision was declined and always second-guessed by other customer care reps.  I'm also wondering why customer care reps are so wary of sending a technician, especially in this case as it was evident there was still an issues after all tests performed by customer care reps. I lost alot of time and energy trying to solve this issue, when it could have been solved in a few days. This experience has been extremely frustrating, and I am very disappointed in the service I have received.",2
318786,15-JAN-12,14-JAN-12,Gunson,,en,184.145.55.20,rohac@sympatico.ca,14609853,000000122566058,5,5,Not much,5
318787,15-JAN-12,14-JAN-12,Edwitch,,en,70.29.38.10,bodeh@sympatico.ca,14603154,000000122565685,5,5,,5
318788,15-JAN-12,14-JAN-12,Gunson,,en,76.64.123.65,billb63@bell.net,14603060,000000122564582,3,4,,3
318789,15-JAN-12,07-JAN-12,John,,en,184.146.125.81,Phil_Yee@bell.net,14518362,000000122401438,2,1,Replace my Bell internet router,1
318790,15-JAN-12,13-JAN-12,Steve,,en,76.64.125.192,gerry.lafontaine@sympatico.ca,14593564,000000122537253,5,5,,5
318791,15-JAN-12,13-JAN-12,Sofiene,,fr,70.48.222.88,louise_paradis@sympatico.ca,14596380,000000122535653,3,4,"Mlle m'a mis en contact avec une personne plus appropriée, merci",5
318792,15-JAN-12,14-JAN-12,Mourad,,fr,69.157.151.235,marcel.aube@sympatico.ca,14607886,000000122561951,3,4,,4
318793,15-JAN-12,13-JAN-12,Oliver,,en,184.145.53.122,joan.patricia@sympatico.ca,14595076,000000122548438,5,5,Excellent customer service skills ,5
318794,15-JAN-12,03-JAN-12,Diedra,,en,174.93.69.89,syrius25@sympatico.ca,14471532,000000122297455,3,3,,3
318795,15-JAN-12,12-JAN-12,Asra,,en,174.95.133.141,bmetcalf1@bell.net,14577532,000000122523129,5,5,,5
318796,15-JAN-12,12-JAN-12,Ajay,,en,50.101.145.52,nissieadon@bell.net,14585400,000000122529005,4,3,hook it up properly the first time and be more helpful to those who are not to familiar with computors or internet,3
318797,15-JAN-12,12-JAN-12,Mansouri,,fr,69.159.98.52,pierre.courcelles@sympatico.ca,14585972,000000122522516,5,5,,5
318798,15-JAN-12,03-JAN-12,Nagender,,en,74.12.46.186,fiveheads@sympatico.ca,14461930,000000122297111,5,5,,5
318799,15-JAN-12,12-JAN-12,Gregorio,,en,67.70.119.184,fillionmau@sympatico.ca,14580084,000000122513938,5,5,i got disconnected during the phone transfer so i called back the second time but got help right away.thank u,5
318800,15-JAN-12,10-JAN-12,Alun,,en,184.146.141.203,paulsigal@sympatico.ca,14558654,000000122465657,1,1,,1
318801,15-JAN-12,12-JAN-12,Jihene,,fr,173.179.145.215,michelares@bell.net,14584666,000000122507608,1,1,"Bell ne veux pas régler mon problème internet, ne veux pas m'envoyer de technicien afin de régler mon prolème",1
318802,16-JAN-12,14-JAN-12,Faqria,,en,65.95.207.106,jtcunningham@sympatico.ca,14606774,000000122560440,5,5,,5
318803,16-JAN-12,15-JAN-12,Uzair,,en,68.171.231.80,kenlaw@sympatico.ca,14616092,000000122576571,5,5,,5
318804,16-JAN-12,15-JAN-12,Adnan,,en,65.95.91.83,keithanita@sympatico.ca,14616074,000000122573245,5,5,No,5
318805,16-JAN-12,13-JAN-12,Karim,,fr,74.12.244.232,lpelland@bell.net,14596402,000000122543349,4,4,?,4
318806,16-JAN-12,15-JAN-12,Haythem,,fr,65.92.84.63,yduguay_9@sympatico.ca,14620106,000000122575541,4,5,,5
318807,16-JAN-12,15-JAN-12,Jessica,,en,216.254.188.130,wendibest@sympatico.ca,14619976,000000122585460,5,5,NOTHING,5
318808,16-JAN-12,15-JAN-12,Abid,,en,184.151.63.189,marley.rodgers@bell.net,14617006,000000122584869,5,5,"Took 4 hours and 3 calls to have Rogers do what your guy did in 15min

Nothing on this call

The 3 call prior sucked big time ...I regret switching to bell",1
318809,16-JAN-12,15-JAN-12,Manel,,fr,67.71.68.65,real_charron@sympatico.ca,14618316,000000122573562,5,5,tout es parfait,5
318810,16-JAN-12,13-JAN-12,Venkatesh,,en,69.156.179.252,don.moscato@sympatico.ca,14592434,000000122532997,5,5,Can't think of one thing.,5
318811,16-JAN-12,13-JAN-12,Aymen,,fr,174.92.158.126,f.jolicoeur@sympatico.ca,14592950,000000122538601,1,1,"Premièrement , le technicien était situé en Tunésie. 

Je ne comprenais absoluement rien. Il parlait vite avec une patate dans la bouche, même si je lui demandais de ralentir le débit, et d'articuler.

Il s'agit là d'un phénomène que d'autres personnes expériment.

Il n'écoutait pas .

Il a pris possession de mon ordinateur et après 50 minutes SANS AVOIR RÉSOLU MON PROBLÈME, IL M'A QUITTÉ.

Je lui ai dis qu'il était un incompétent. Sans restriction il est inutile à votre organisation

J'ai demandé à être transféré à une personne en Amérique qui aurait le même accent que moi, mais il a refusé.

Si cette situation devait se représenter , je vais changer de fourniseur qui m'offre de meilleur prix.
( J'ai 4 services: Cellulaire, téléphone, + ligne de fax, internet et cable pour télévision )

Nous les québécois sommes tannés de se faire servir par des étrangés.

Que Bell Canada soit fière d'avoir son siège social au Québec et rapatrie ici son service de support.

J'ose espérer Monsieur le Vice président que vous saurez donner suite à ma réponse. Serez vous capable de me téléphoner et si le sous chefs vous aviserons et vous transmettrons ma requête , et qu'ils ne ne se protégeront pas en SURTOUT ÉVITANT DE LAISSER PASSER LE MESSAGE JUSQU'À VOUS.

FRANÇOIS JOLICOEUR
450-973-1298
514-795-1298
",1
318812,16-JAN-12,15-JAN-12,Alejandro,,en,70.24.175.138,lacasse.pallotta@sympatico.ca,14616266,000000122579862,4,4,n/a,5
318813,16-JAN-12,06-JAN-12,Malek,,fr,70.48.138.114,mmilot1@sympatico.ca,14513428,000000122372853,5,5,,5
318814,15-JAN-12,14-JAN-12,Mhamed Chekib,,fr,69.139.54.40,despresj@bell.net,14604350,000000122563751,2,1,oui,5
319308,16-JAN-12,13-JAN-12,Henda,,en,70.26.18.141,hong-le@sympatico.ca,14594170,000000122546614,5,5,,4
319309,16-JAN-12,10-JAN-12,Aswathy,,en,174.93.45.23,bonner@sympatico.ca,14549706,000000122454007,1,3,No one can help without going through the 'script'. You should be able to pull my file and see the history of on going trouble and direct me immediately to a higher level of support. I had to continually stress that my problems were not resolved from the previous service call. I had to call from work since the 'best?' service is only during normal business hours. Very aggravating! During this process my internet was down 4 days most of each day and intermittant service for weeks prior to that.,2
319310,16-JAN-12,15-JAN-12,Lohith,,en,70.53.51.200,jroy10@sympatico.ca,14615894,000000122581119,5,5,"less wait time to get rep,in other words more reps",4
319311,16-JAN-12,06-JAN-12,Melinda,,en,174.91.192.238,les55@sympatico.ca,14511764,000000122383307,4,4,,4
319312,16-JAN-12,15-JAN-12,Hamdi,,fr,174.88.247.163,mariodesrochers01@sympatico.ca,14616946,000000122584855,2,4,La personne qui me parlait ne me donnai pas l'impression de connaitre ce quelle fesai et j'ai du lui dire quoi faire pour ressoudre mon problême.,2
319313,16-JAN-12,15-JAN-12,Victoria,,fr,184.144.176.119,line.dumouchel@sympatico.ca,14616462,000000122585025,4,4,Rien,5
319314,16-JAN-12,13-JAN-12,Khalil,,fr,70.55.120.159,rivard.louise@sympatico.ca,14599188,000000122548743,5,5,rien ,5
319315,16-JAN-12,14-JAN-12,Elizabeth,,en,174.94.37.212,devonharris@bell.net,14604354,000000122560759,4,3,needed a new modem Saturday - had to wait until Monday afternoon for a technician - once he got here all was ok after new modem installed,4
319316,16-JAN-12,15-JAN-12,David,,en,70.55.49.22,bdalcourt@sympatico.ca,14612572,000000122576344,3,2,,3
319317,16-JAN-12,13-JAN-12,Lilian,,en,69.157.157.198,bbertha@sympatico.ca,14590560,000000122536331,5,5,"Nothing, she was amazing.",5
319318,16-JAN-12,06-JAN-12,Gabriel,,en,174.89.53.5,alomas@sympatico.ca,14504596,000000122370241,5,5,,4
319319,16-JAN-12,15-JAN-12,Diego,,en,76.69.39.166,mharris52@sympatico.ca,14617226,000000122584099,5,4,,5
319320,16-JAN-12,14-JAN-12,Maher,,en,74.14.0.5,tim.lariviere@sympatico.ca,14611152,000000122556245,1,1,We have yet to speak to someone from the mobile internet service department. We received a letter requesting we sign up for a new service because the present service is being discontinued. I have been on the phone three separate occasions for 50 minutes each and yet to speak to someone. It is going to be difficult to change services with this issue and I had better not have my internet service disrupted when the new service kicks in. I will continue to try.,2
319321,16-JAN-12,15-JAN-12,Elmer,,en,70.50.154.74,fulya@bell.net,14614508,000000122579297,4,3,"I very recently switched to Bell, end of December (internet, phone and cable) although since I got connected half of the time my services were down, almost every weekend until now I had the internet down, telephone issues and I was often with reps for service demands. 
However, representatives including technical stuff were very nice and kind and helped me immediately which I greatly appreciate.",3
319322,16-JAN-12,12-JAN-12,Fathi,,fr,67.68.220.186,henri1936@sympatico.ca,14581158,000000122512913,5,5,"Rien, M. Fathi a été très patient et poli avec moi et m'a guidé par la main jusqu'a la résolution du problème.",5
319323,16-JAN-12,12-JAN-12,Kevin,,en,70.50.91.119,leevanbiesbrouck@sympatico.ca,14583344,000000122526819,5,5,notified me before my deal package ran out,4
319324,16-JAN-12,11-JAN-12,Melvin,,en,70.49.177.248,ozzie.jocey@sympatico.ca,14572152,000000122482877,4,3,"We had many calls from bell, trying to figure out the ""problem"", I felt that the case notes made regarding us were not complete and therefore we had many calls and had to explain ourselves too many times.  This last  conversations was one of the better ones.",4
319325,16-JAN-12,15-JAN-12,Med Wassim,,fr,65.93.154.166,real.louise.chaput@sympatico.ca,14618310,000000122583955,5,5,,5
319326,16-JAN-12,15-JAN-12,Walter,,en,76.65.5.209,m_mccracken@sympatico.ca,14616744,000000122582978,5,5,,5
319327,16-JAN-12,15-JAN-12,Jose,,en,174.94.23.48,roy.fayers024@sympatico.ca,14618630,000000122577851,5,2,"you did just great, except now i am having trouble scrlling up and down, smetimes o.k but not always.
I've never had this prob. before. Will phone your tech. when i have more time    Thank's R.",5
319328,16-JAN-12,15-JAN-12,Eddy,,en,174.88.148.40,larry.hawker@sympatico.ca,14616310,000000122586278,5,5,shorter wait time to talk to a representative,4
319329,17-JAN-12,15-JAN-12,Mohammed,,en,70.30.243.130,thomas.dollimore093@sympatico.ca,14619626,000000122584884,2,1,Be less rude.,1
319330,17-JAN-12,17-JAN-12,Emna,,fr,70.53.140.148,paquettesuz@bell.net,14629226,000000122615400,4,5,"1-Vérifier la réception de vos téléphones.Il m'était très difficile d'entendre la dame et cela arrive seulement lorsque j'appel chez vous.
2-Pour ce service la conseillière Emna a été excellente. Elle a répondu à mes attentes et plus. ",3
319331,17-JAN-12,16-JAN-12,Med Karim,,fr,70.53.196.182,rickfortin@sympatico.ca,14630108,000000122591144,3,4,,4
319332,17-JAN-12,16-JAN-12,Cherine,,fr,174.93.234.199,aubins@sympatico.ca,14621280,000000122611232,5,5,"tout a été parfait. on a tres bien réglé
mon probleme et je suis tres satisfaite",5
319333,17-JAN-12,15-JAN-12,Jose,,en,174.95.122.202,GiulianoGemma@bell.net,14611844,000000122584751,5,5,,5
319334,17-JAN-12,16-JAN-12,Luis,,en,64.231.197.109,va3mgn@bell.net,14632012,000000122595925,5,5,,5
319335,17-JAN-12,16-JAN-12,Moses,,en,66.241.131.24,jeswear@sympatico.ca,14625960,000000122609878,2,2,"get my internet working. got home, internet not working. called in to bell. spent 1/2hr on the phone with moses, couldn't get internet working. i got another call fron a bell last night. 1/2 hr later, internet still not working. tried it this morning. still not working. ",3
319336,17-JAN-12,16-JAN-12,Zaccheus,,en,76.67.159.28,lacoursiere@sympatico.ca,14626944,000000122602401,4,5,The code had to be sent by a text message.  I do not have direct access to text messages.  Luckily my son has a cell phone that accepts text messages and could help me.  A simple phone call or by the person who helped me would have been better service.,4
319337,17-JAN-12,16-JAN-12,Oussama,,fr,184.144.154.184,anniertodd@bell.net,14621114,000000122591381,5,4,,5
319338,17-JAN-12,11-JAN-12,Pavan,,en,67.70.92.51,dewij@sympatico.ca,14551388,000000122479759,3,3,,3
319339,17-JAN-12,16-JAN-12,Chuck,,en,64.229.66.66,ebcot@sympatico.ca,14623744,000000122614492,3,4,"A lot of time was consumed in seeking help from a supervisor.
In the end the problem was resolved on my PC  connection, but on my Mac I had to get further help from a Mac tech. - but it was corrected by an internal repair program.",4
319340,17-JAN-12,12-JAN-12,Pascal,,fr,184.145.212.109,gillesetaline@sympatico.ca,14580622,000000122513005,5,5,La personne avec qui j'ai été en communication se prénommait Pascal. Il fut d'une gentillesse et d'une patience pour revoir l'ensemble de mes services.Il a fait un travail d'une très grande qualité. JE TIENS À LE FÉLICITER. ,5
317837,15-JAN-12,14-JAN-12,Hari,,en,70.30.73.179,abrown_7@sympatico.ca,14602212,000000122562568,3,5,"Was told to expect a technician sometime Monday. At approximately 1530 Saturday a tech arrived. Check the lines, check old modem and found it defective and replaced with a new one.Problem solved. Thanks.",5
317838,16-JAN-12,14-JAN-12,Jesus,,en,70.31.115.204,tnrobh@sympatico.ca,14611204,000000122559752,5,5,Provided a discount for the service that has been paid for for a year that was only just activated,4
317839,17-JAN-12,15-JAN-12,Milo,,en,76.67.112.50,firewood1@bell.net,14614350,000000122576828,1,1,Find someone Who is able to pronounce letters and numbers clearly and correctl!,5
317840,17-JAN-12,15-JAN-12,Mohan,,en,174.95.69.169,johncrysdale@sympatico.ca,14615786,000000122580491,4,4,"Mohan told me the part would be delivered the next day(Monday),but it did not get here until Tuesday.I didn't think his estimate of the arrival time was accurate and it proved not to be.Meanwhile our computer was down for 2 full days and there was a pile of e-mails to go through.Prompter service in the future would be a definite asset. ",4
317841,17-JAN-12,16-JAN-12,Med Salah,,fr,70.51.198.117,joseph-eugene@sympatico.ca,14626312,000000122613557,4,4,,4
317842,17-JAN-12,16-JAN-12,Elmer,,en,70.24.162.46,tbeettam@sympatico.ca,14631604,000000122611132,5,5,,5
317843,17-JAN-12,15-JAN-12,Mohamed Sabry,,fr,174.92.164.225,ga.jo.el.com@sympatico.ca,14614550,000000122584704,3,1,m offrire un rabais sur le nouveau service internet fibe et le nouveau modem. merci a l avance de votre conprehention.,3
317844,17-JAN-12,12-JAN-12,Andrea,,en,184.148.9.14,janet.hugli@sympatico.ca,14581678,000000122527885,5,5,"Satisfied - issue resolved - pleasant / efficient
",5
317845,17-JAN-12,16-JAN-12,Eddy,,en,76.71.151.217,llarkylou@bell.net,14627316,000000122612818,5,5,"Since it was a very complex problem,he did a great job and had an abundance of patients with me as I am a senior and not computor savy.He was very polite and did great.",5
317846,17-JAN-12,16-JAN-12,Gopi Rathinam,,fr,76.64.252.55,mcdube@sympatico.ca,14628196,000000122593908,4,5,"I did not understand why, when I entered my user name and password , that I could not access my account",5
317847,17-JAN-12,10-JAN-12,Carolina,,en,70.54.124.174,doris.giddings@sympatico.ca,14551638,000000122468839,4,4,Was quite satisfied with the help.,4
317848,17-JAN-12,16-JAN-12,Franssesca,,en,65.95.26.177,jicode@sympatico.ca,14626006,000000122602044,5,5,,4
317849,17-JAN-12,16-JAN-12,Helenpearl,,en,65.95.230.84,williamgamache@sympatico.ca,14632322,000000122601101,3,3,"I was without home phone and internet all weekend, that certainly could have been improved upon.",3
317850,17-JAN-12,16-JAN-12,Robert,,en,74.15.246.47,beddgelert@sympatico.ca,14621504,000000122590181,5,5,Make turbo hubs cheaper.,5
317851,17-JAN-12,13-JAN-12,Yosimar,,en,50.100.168.216,lizrepasi@sympatico.ca,14596264,000000122540358,5,4,,3
317852,17-JAN-12,14-JAN-12,Leslie,,en,76.68.83.114,juliefreedman@bell.net,14606804,000000122568380,5,5,,5
317853,17-JAN-12,14-JAN-12,Duncan,,en,70.51.216.174,dbrown9@bell.net,14604196,000000122568712,5,5,,5
317854,17-JAN-12,14-JAN-12,Anirban,,en,70.51.216.174,dbrown9@bell.net,14604198,000000122566819,5,5,,5
317855,17-JAN-12,16-JAN-12,Jose,,en,184.145.51.165,evenbar@bell.net,14624008,000000122600682,5,5,,4
317856,17-JAN-12,15-JAN-12,Emely,,en,174.95.90.197,alan016@sympatico.ca,14612160,000000122579896,5,5,none,5
317857,17-JAN-12,16-JAN-12,Sumithra,,en,65.95.196.82,jwatson_45@sympatico.ca,14626498,000000122592421,4,4,Clarify whether SSID has to be changed when changing the WEP key.Could you reply to this email please stating whether this has to be done or not.  ,5
317858,17-JAN-12,16-JAN-12,Geetha,,en,174.92.114.105,tyunon@sympatico.ca,14631976,000000122596442,5,5,nothing,4
317859,17-JAN-12,03-JAN-12,Douglas,,en,74.114.172.88,kathy.paquette@bell.net,14465068,000000122289257,5,5,,
317860,17-JAN-12,16-JAN-12,Seifeddine,,fr,70.52.96.114,fra.potvin@sympatico.ca,14624232,000000122595972,5,4,,5
317861,17-JAN-12,16-JAN-12,Niyaz,,en,184.148.152.183,edward.talma@sympatico.ca,14623810,000000122603159,5,5,,5
317862,17-JAN-12,16-JAN-12,Chuck,,en,70.50.47.44,rob1939@bell.net,14630182,000000122602833,5,5,,4
317863,17-JAN-12,16-JAN-12,Edwin,,en,69.156.170.161,jfilippone@sympatico.ca,14625970,000000122596084,1,1,"follow up with me and not wait that I call back to tell you the problem is still there. treible, treible, treible service. no respect for the custumer at all. you people are going down.",1
317864,17-JAN-12,16-JAN-12,Asly,,fr,70.80.65.248,a.c.belliveau@sympatico.ca,14620498,000000122592929,4,4,,5
317865,17-JAN-12,11-JAN-12,Edward,,en,184.144.2.3,thehornecks@sympatico.ca,14574986,000000122491650,5,5,,5
317866,17-JAN-12,05-JAN-12,Henry,,en,65.94.103.110,mwngrtn@sympatico.ca,14499134,000000122358862,1,1,"this survey is in reference to my chat with Lorne on Dec. 21.2011 at 1:38:05pm est. All I wanted to do was purchase the active shield and add it to my acct.  she did this,however she turned off the msn starter pack- I told her the only change I wanted was the new active shield. She turned off the msn starter pack which my parents use- they are quite old and they only know how to use the msn premium mail and internet from there. It wasnt' until they tried to get into their mail were they shown that they no longer had access, I called and was told that you no longer offer msn premium and that basically there was nothing you could do. This is a prime example of the customer being ripped off!!! I didn't ask for the msn to be removed I only wanted to add extra security. If that was not possible it should have been made very clear, and I would have left the account alone- as I stated that ""I still want the msn premiumb just with security advanced"" dont your representatives actually read what the client wants. She asked once to cancel the msn starter pack but I told her to keep it.  this is the worst experience I have had with bell, and as soon as my contracts end we will be transferring all our business to Rogers!!!I personnally have all my products with bell, but that will change shortly because of what you did to my parents account.  This is ridiculous! I ask for one thing and they do something else entirely. If you don't have the product anymore, would you not ask repeatedly to make sure before they remove it from the account, or explain exactly what it is that we are removing-it has always been called msn premium- how were we to know that the msn starter pack was that!!!!!
I have already spoken to your customer care people and they basically told me that can't fix the problem that your rep. created! There has to be a way to put the msn premium back on the account-if they can take it off they should be able to rectify their mistake- but no one cared enough to try and help. I have always been a bell customer and am very dissatisfied on how this whole episode was handled.  I expect someone to call me back at 905-427-5431, as my parents do not take care of these things and I am their power of attorney. My name is Caroline Pascoe
thank you",1
317867,17-JAN-12,16-JAN-12,Carlton,,en,174.95.24.222,ejhelcoe@sympatico.ca,14623828,000000122601314,5,5,,5
318388,17-JAN-12,16-JAN-12,Walid,,fr,70.26.251.37,laurent.villeneuve@sympatico.ca,14627036,000000122599556,5,5,"J'aurais aimé avoir plus d'information que le conseiller ne semblait pas avoir ou pouvoir obtenir puisque que son travail qu'il a très bien fait d'ailleurs, consistait à rétablir mon accès internet.",5
318389,17-JAN-12,11-JAN-12,Aymen,,en,69.159.45.6,rzins@sympatico.ca,14573668,000000122494264,5,5,Everything perfect and Aymen was very patient and competent. ,5
318390,17-JAN-12,15-JAN-12,Nayeem,,en,76.67.80.58,mervincoleman@bell.net,14617202,000000122582919,4,5,,4
318391,17-JAN-12,14-JAN-12,Carolina,,en,64.228.94.164,briggs.ca@sympatico.ca,14590934,000000122554733,1,1,FIX MY PROBLEM !!!!!!!  I LOST MY INTERNET FOR NO REASON AGAIN THEY GOT ME GOING BUT NOW MY WIRELESS PRINTER DOES NOT WORK ANYMORE. BELL SCEWED UP MY INTERNET SO BELL SHOULD HELP ME GET MY PRINTER BACK WORKING WITH ALL MY COMPUTERS !!! IT'S BELL FAULT NOT MINE AND YOUR OVERSEAS PEOPLE ARE NO HELP AT ALL THEY READ OFF A SCREEN AND YOU CAN'T UNDERSTAND THEM MOST OF THE TIME . I HAVE BEEN WITH BELL ALL MY LIFE WITH PHONE OR TV AND INTERNET MY GUESS IS OVER 30 YEARS SO IF YOU WANT TO TREAT LONG TIME CUSTOMERS LIKE THIS THEN IT'S TIME TO GO SHOPPING FOR ANOTHER COMPANY I THINK. I CAN'T BELIEVE ALSO THAT YOU SENT ME ANOTHER E-MAIL STATING FOR 6.00 DOLLARS A MONTH YOU WILL FIX MY COMPUTERS AND PRINTERS WHEN YOU SCREWED MY PRINTER UP IN THE FIRST PLACE . HOPING TO HERE FROM YOU SOON TO GET MY PRINTER FIXED SOON AT YOUR COST NOT MINE OR I'M GONE FOR LIFE FOR ALL MY BELL SERVICES WHICH IS OVER 145.00 DOLLARS A MONTH . YOUR CALL !!!,1
318392,17-JAN-12,16-JAN-12,Alexander,,en,64.231.20.253,kayvon@bell.net,14626624,000000122593808,4,4,"My first call to your tec guy set up my email, but
it required a 2nd call as the emails sent to my new email address were not being received.  This was all
resolved with the 2nd call to your tec. guy.  So I am
hopefully all set! thank you!",5
318393,17-JAN-12,11-JAN-12,Nicole,,en,184.145.69.9,brian.richert@sympatico.ca,14564150,000000122491309,4,4,,3
318394,18-JAN-12,17-JAN-12,Roxanne,,en,174.91.116.17,buickbuick2@sympatico.ca,14634680,000000122632716,4,4,,4
318395,18-JAN-12,17-JAN-12,Oscar Ernesto,,en,64.229.187.177,jmeyer13@bell.net,14639152,000000122625994,4,5, Was this contact in Canada?  Please provide jobs in Canada.,3
318396,18-JAN-12,17-JAN-12,Anirban,,en,65.94.49.82,zsuzsirozsa@sympatico.ca,14646772,000000122615569,,2,"not to make me to wait 1hour 40minutes!!!!!
you call trhis costumer service??
and he said everything is ok with my service, later service called back and they said, my service is very weak the technitian need to come over.
and those no service days never show up on my bills, eventhough I have all the employee, reference no.
all together your service is very  poor.
my bill never been corrected, I mover paying eventhough I got discount offer.
im not a happy costumer. ",1
318397,18-JAN-12,17-JAN-12,Sahali,,fr,65.92.223.129,richart@sympatico.ca,14643862,000000122616166,4,4,Il serait bon de préciser la limite se rattachant à l'aide concernant le navigateur. Je vais vérifier cela avec vos services et je ferai réajuster mon service  d'aide technique. Il m'a semblé comprendre que l'appui attendu du service que je paie est trop important et trop cher si je dois faire les recherches auprès du navigateur pour régler le moindre problème. Nous avons réglé le problème et votre représentant a été compréhensif mais je n'ai pas apprécié d'apprendre que de demander une information technique relative au couriel que j'ai installé avec le nouveau navigateur que vous venez de me recommander ne faisait pas parti de mon contrat.,
318398,18-JAN-12,17-JAN-12,Janice,,en,99.250.107.37,aponodi@bell.net,14633738,000000122625494,5,5,I had my issues completely resolved to my satisfaction.,5
318399,18-JAN-12,17-JAN-12,Sam,,en,76.64.116.200,truckercafe@bell.net,14645998,000000122627859,5,4,,4
318400,18-JAN-12,15-JAN-12,Emmanuelle,,fr,76.65.64.72,crystalj001@sympatico.ca,14613366,000000122573378,4,3,Pas de votre ressort. C'était un problème de Microsoft et non de Bell.Emmanuelle n'a donné d'excellentsd explications.,5
318401,18-JAN-12,17-JAN-12,Ana,,en,174.91.217.178,e.strawczynski@bell.net,14636510,000000122641883,5,5,,5
318402,18-JAN-12,17-JAN-12,Oliver,,en,65.92.32.166,jim087@sympatico.ca,14639094,000000122641303,5,5,,5
318403,18-JAN-12,17-JAN-12,Priya,,en,65.92.13.178,landg.unsworth@sympatico.ca,14640238,000000122629540,4,4,,5
318404,18-JAN-12,17-JAN-12,Edgar,,en,174.92.98.131,geguibord@sympatico.ca,14637498,000000122639429,4,1,"I am told by Edgar that the only problems that you can help me with is internet connection problems.  My problem was that I cannot do backups or take restore points, which is not an internet connection problem.
I had PC care, which was offered to me initially as a full insurance against any problem, sofware or hardware, on the phone or by a technician visiting me to repair my problems up to $500 per year.  I was then told by Matthews that PC care only covers hardware and software supported by Bell (I don't know what software that is).  I comlained to Bell and cancelled PC Care.  Edgar now tells me that only internet connection problems are covered, which means my only solution is to take my computer to a private repair shop, which is to me a large inconvenience for what seems like a small coding/settings problem that could be fixed on the phone.  ",4
318405,18-JAN-12,17-JAN-12,Gopinath,,en,67.71.37.55,bev.mccrone@sympatico.ca,14634240,000000122621853,5,5,,5
318406,18-JAN-12,17-JAN-12,Lucas,,en,65.93.207.95,fgonder@sympatico.ca,14637002,000000122626493,5,5,nothing,5
318407,18-JAN-12,17-JAN-12,Ajay,,en,65.93.207.95,fgonder@sympatico.ca,14637004,000000122626086,5,5,nothing,5
318408,18-JAN-12,17-JAN-12,Salvador,,en,70.27.131.64,kidd_5@sympatico.ca,14639944,000000122628968,5,4,Could have come a little closer to 8:30. Apart from this Marlon te repairman was terrific,4
318409,15-JAN-12,10-JAN-12,Elmer,,en,99.242.29.136,eliz_biz@sympatico.ca,14551958,000000122479332,5,3,"I would have been happier if the problem could have been solved at the time, but I am entirely happy with the effort made by your employee,Elmer  in El Salvador, and the infinite patience and good humour he displayed over the course of a very long phone call. He made repeated attempts to solve a problem involving service to both a very old computer and a very new one, and arranged for a new modem to be delivered to me on Thursday. It arrived that day as planned. I have nothing but admiration for his attitude and work. 
I hope that this will be forwarded to his file, as I feel his customer service was truly exemplary. 
E. MacLean ",4
318410,16-JAN-12,14-JAN-12,Miguel,,en,70.24.19.220,campcott51@sympatico.ca,14603392,000000122565666,5,5,Nothing...your Service Rep. was very polite and professional.  He even managed to get the defective part to us a day earlier than expected!...thank you Miguel and the Bell team so much. ,5
318411,16-JAN-12,12-DEC-11,Hussain,,en,70.31.126.119,twilson@sympatico.ca,14229518,000000121833838,4,4,,5
318412,16-JAN-12,12-DEC-11,Diedra,,en,70.31.126.119,twilson@sympatico.ca,14229520,000000121834039,4,4,,5
318815,16-JAN-12,10-JAN-12,Arun,,en,70.48.51.6,ken.wara@sympatico.ca,14555368,000000122471727,5,5,Your operator was able to correct the problem I was having with a recurring pop-up box. He then assisted me in transferring some photos from my PC to a USB Flash Drive that I did not know how to do.  I was very appreciative and told him so.  ,5
318816,17-JAN-12,16-JAN-12,Nelly,,en,99.241.34.61,jamieson_9@sympatico.ca,14625638,000000122602895,4,1,problem found in your equipment.  internet still down. DSL still flashing..on someone elses open internet,4
318817,17-JAN-12,16-JAN-12,Mohamed,,fr,70.53.134.87,laydoux@sympatico.ca,14627058,000000122590940,4,4,Non cela a très bien été,4
318818,17-JAN-12,16-JAN-12,Gilberto Jose,,en,64.229.184.253,chris133@sympatico.ca,14622464,000000122614703,1,1,"not leave the customer on hold for a long time, and try harder to help them",1
318819,17-JAN-12,16-JAN-12,Rashika,,en,74.12.60.239,smartensen@sympatico.ca,14631078,000000122601267,3,1,"Have the operator ask if the caller has previous experience which can speed things up.  After more than a decade I know that I should do certain things before calling i.e. reboot modem, etc.  Having a script read to me to go and do the basics gets the call off on the wrong foot.",4
318820,17-JAN-12,15-JAN-12,Roxanne,,en,70.24.163.115,james.koichopolos@sympatico.ca,14615354,000000122574437,5,5,everything was great.,5
318821,17-JAN-12,16-JAN-12,Victor Gabriel,,en,184.146.128.192,bope@sympatico.ca,14621810,000000122596073,5,5,,3
318822,17-JAN-12,16-JAN-12,Manel,,fr,69.159.183.226,serge316@sympatico.ca,14630826,000000122593067,4,4,,5
318823,17-JAN-12,16-JAN-12,Sean,,en,67.70.95.126,Harley.Girl@sympatico.ca,14620364,000000122599827,5,5,,4
318824,17-JAN-12,16-JAN-12,Jessica,,en,64.231.212.199,john.draper@sympatico.ca,14626238,000000122602726,5,4,nothing,5
318825,17-JAN-12,15-JAN-12,Aymen,,fr,184.145.253.157,y.bourassa5@sympatico.ca,14620090,000000122581342,5,4,rien,5
318826,17-JAN-12,16-JAN-12,Ameer,,en,184.146.84.36,valgray@sympatico.ca,14632032,000000122598176,5,5,,4
318827,17-JAN-12,16-JAN-12,Sweta,,en,74.14.162.205,jramjm1@bell.net,14626364,000000122600253,5,4,,5
318828,17-JAN-12,16-JAN-12,Azza,,fr,70.26.34.35,patrick.hollier@bell.net,14629288,000000122600017,4,5,,5
318829,17-JAN-12,16-JAN-12,Abir,,fr,198.103.161.1,willart@sympatico.ca,14632310,000000122593216,5,5,,3
318830,17-JAN-12,16-JAN-12,Dorsaf,,fr,70.26.34.35,hollier8@sympatico.ca,14625164,000000122593673,3,3,,4
318831,17-JAN-12,16-JAN-12,Besma,,fr,184.145.173.66,denis.robert@sympatico.ca,14623218,000000122590301,4,1,je ne sais pas,5
318832,17-JAN-12,16-JAN-12,Nischal,,en,65.95.208.16,victor.shepherd@sympatico.ca,14632102,000000122593348,4,3,,4
318833,17-JAN-12,16-JAN-12,Hadhemi,,fr,65.92.26.251,josee_desmarais@sympatico.ca,14626300,000000122588935,5,5,,4
318834,17-JAN-12,16-JAN-12,Sonia,,fr,70.48.127.24,fgauthier1971@sympatico.ca,14624124,000000122589017,1,1,Un superviseur Bell tele est supposé m'appeler hier(16 janvier 2012) et j'attends toujours,1
318835,17-JAN-12,16-JAN-12,Lobna,,fr,70.49.54.20,afgp@sympatico.ca,14620660,000000122598143,5,5,,5
318836,17-JAN-12,16-JAN-12,Cristobal,,en,205.207.121.9,stagapulot@sympatico.ca,14631268,000000122612962,2,1,You advised that i would get a call back within two hours to try and resolve issue with another tech dept but no one called back!,2
318837,17-JAN-12,12-JAN-12,Balaji,,en,70.24.92.11,rramshaw@sympatico.ca,14587046,000000122513200,3,2,"My second call for help to unblock my email on 15 Jan. '12 proved helpful.
It was surprising to find that 5 new passwords were sent to me via my email address while my email was blocked. How was I to access new passwords at the time the email was blocked? ",2
318838,17-JAN-12,16-JAN-12,Mohamed,,fr,74.14.188.163,mhinds@sympatico.ca,14628302,000000122614551,4,4,,4
318839,17-JAN-12,16-JAN-12,Naoufel,,fr,74.14.188.163,mhinds@sympatico.ca,14628304,000000122613256,5,4,,5
318840,17-JAN-12,15-JAN-12,Marc,,en,70.53.229.103,boblin@sympatico.ca,14612730,000000122575273,3,2,Want to know why I'm not receiving msgs. in my Outlook from Web mail sooner- sometimes 5-7 hrs. later - can this issue be resolved - was  not resolved with technician,4
318841,17-JAN-12,16-JAN-12,Adnan,,en,74.14.108.45,ccrosby@sympatico.ca,14622296,000000122593033,3,1,,3
318842,17-JAN-12,16-JAN-12,Marc,,en,65.92.12.240,imaginemusic@sympatico.ca,14625344,000000122597165,5,4,Send me a bottle of wine?,5
318843,17-JAN-12,05-JAN-12,Saifuddin,,en,70.26.36.88,bpauling@sympatico.ca,14490596,000000122349073,5,5,"Nothing. I had a problem, i was fixed, and they still sent a technician because it was suspected that there would be further problems. That was fixed too.",5
318844,17-JAN-12,16-JAN-12,Yosimar,,en,70.53.44.239,91douglas@sympatico.ca,14620250,000000122589886,5,5,No recommendations. The service delivery was completely satisfactory.,5
318845,17-JAN-12,16-JAN-12,Wajdi,,fr,76.65.179.165,asqual@sympatico.ca,14621248,000000122589048,1,1,Votre agent ne maîtrise pas le problème.,5
318846,17-JAN-12,16-JAN-12,Juan,,en,76.68.109.237,walter.mutegi@sympatico.ca,14632222,000000122612289,1,1,Solve the internet connectivity issue for me,2
318847,17-JAN-12,15-JAN-12,Mehdi,,fr,184.145.172.181,renepaquet@sympatico.ca,14618354,000000122581541,3,2,je suis trop loin de la centrale donc le flux d'internet laisse à désirer.Fort probable LA SOLUTION est un changement DE fournisseur car je paie un service que je ne reçoit pas.,
318848,17-JAN-12,16-JAN-12,Joe,,en,70.49.175.250,ghlady@sympatico.ca,14624628,000000122614074,5,5,"possibly have Alegendro  train or assist
others technicians in his catagory the manner to handle clientel.  He was extremely polite even when he had to lead me by the hand to do things required.  It would be nice to deal with him with every trouble call..",5
318849,17-JAN-12,16-JAN-12,Baltharaj,,en,174.89.100.187,ajmm67@sympatico.ca,14620712,000000122610272,5,5,Nothing.  Polite and quick.  And it fixed the problem.  Kudos to Raj,5
318850,17-JAN-12,16-JAN-12,Saifuddin,,en,74.15.81.145,sbrouwer@bell.net,14630742,000000122597389,5,2,"I feel he did everything to the best of his personal knowledge, he even went to his supervisor. But neither of them were able to help me fully.",5
318851,17-JAN-12,16-JAN-12,Jacques,,en,184.144.61.237,mdburns@sympatico.ca,14628222,000000122591082,5,5,Can't think of anything.,4
318852,17-JAN-12,16-JAN-12,Edwin,,en,74.198.9.150,bisson@bell.net,14621688,000000122588183,1,1,Neither the Cust care rep and the Sup acted like they didn't care.  This has been ongoing issue since Dec 13 2011.  I work from home so if bell cannot supply me with what I need I'm leaving. I have been looking at other services.  Bell is making look imcopetent when doing my job so thank you. I dont care if I have a early termination fee or not.  Bell expects to be paid for full month or service when I can't even get good service half the time. If you are gonna charge me full price each n only give me half the service then you tell me why I should stay as a bell customer.  ,1
318853,17-JAN-12,16-JAN-12,Vijay,,en,74.198.9.150,bisson@bell.net,14621690,000000122594720,1,1,Actually fix the problem,1
319341,17-JAN-12,16-JAN-12,Saifuddin,,en,69.158.29.47,lindamoore@sympatico.ca,14627230,000000122593691,2,1,"I had difficulty in understanding the agent, and my computer knowledge is not at the level that he needed it to be in order to help me successfully.",3
319342,17-JAN-12,14-JAN-12,Jose,,en,184.147.217.207,greywolf9@sympatico.ca,14605568,000000122557217,5,5,,5
319343,17-JAN-12,16-JAN-12,Pascal,,fr,74.15.233.148,jybiron@sympatico.ca,14626506,000000122593885,1,4,ne pas me faire attendre 30 minutes en plus de me transferer de departement 3 fois,
319344,17-JAN-12,16-JAN-12,Prem,,en,76.67.121.250,sleepi@bell.net,14631058,000000122587428,5,5,,4
319345,17-JAN-12,15-JAN-12,Thorat,,en,76.70.112.70,novakdf@sympatico.ca,14617708,000000122574767,5,4,,4
319346,17-JAN-12,16-JAN-12,Srinivasan,,en,70.52.158.220,larry.horton@sympatico.ca,14627020,000000122610854,5,5,,5
319347,17-JAN-12,16-JAN-12,Jeff,,en,70.50.219.161,eddie.walker@sympatico.ca,14623786,000000122589947,5,5,,5
319348,17-JAN-12,16-JAN-12,Christopher,,en,184.146.116.27,evankoo1@sympatico.ca,14624004,000000122598377,5,5,,3
319349,17-JAN-12,16-JAN-12,Pascal,,en,74.12.238.166,ferrett@sympatico.ca,14624122,000000122610416,5,5,awkward getting through to your excellent staff,4
319350,17-JAN-12,17-JAN-12,Gilberto Jose,,en,70.52.174.214,linda.mitchell@sympatico.ca,14627214,000000122615112,5,5,,4
319351,17-JAN-12,16-JAN-12,Jamila,,fr,174.95.118.59,vidocq62@bell.net,14632112,000000122599405,5,5,"toujours bien écouter la demande du client.
Je suis non voyant donc un stress ajouté pour moi lors des opérations.
Mais je dois souligner le beau travail de la demaoiselle
merci
Richard Lemieux",3
319352,17-JAN-12,16-JAN-12,Sharmila,,en,70.48.221.55,jeranne2@sympatico.ca,14625934,000000122612106,5,5,Just keep up the good work!,5
319353,17-JAN-12,09-JAN-12,Rolando,,en,65.92.188.211,gerrystanley@sympatico.ca,14540042,000000122449342,5,4,Time is an important commodity. If you can resolv issue's quicker it would be better.................,5
319354,17-JAN-12,14-JAN-12,Denis,,en,70.50.32.30,genevieve.frere@sympatico.ca,14605322,000000122565120,5,4,Come over and replaced the modem for me!  (Just kidding.),5
319355,17-JAN-12,16-JAN-12,Divya,,en,174.94.57.206,rbg93@bell.net,14629918,000000122613010,5,5,"It took awhile, but everything is up and running, Thanks Divya",3
319356,17-JAN-12,16-JAN-12,Salvador,,en,174.88.212.56,brianmthomas@bell.net,14621920,000000122610933,5,3,"I find the t.v packages are set up in such away that you need to spend alot to get much, but I'am sure you already know that. When it comes to t.v Bell has alot of work to do to compete with cable. If cable was offered where I live I would not use Bell T.V. But I was very happy with my customer care representative.",3
319357,17-JAN-12,16-JAN-12,Luis,,en,184.146.171.156,bishop.wayne@sympatico.ca,14621684,000000122595447,4,4,"I changed to high speed internetat a special rate but was not told that a techniican would come to my house to do some chnages. Not only that, the technician showed up on Sunday unannounced and disrupted my whole afternoon and in the end, my internet did not work. I was advised someone would come on Monday morning to correct the situation, but only learned that the service call was set for Monday afternnon. I had this chnaged to Tuesday Morning, but no one showed. I called only to find out once again that you guys screwed up. I did get the service back on Tuesday afternnon at3:33. To say the least I am not happy with the whole procedure. I should have been informed that a technician would be required to make changes in my house when the internet was to be upgraded.This may be an isolated case and I sure hope so.I would like to hear from someone as to how Bell will compensate me for the all the delays and confusion. A two year rate would be great. Please have someone call me at 905 895-0374. ",4
319358,17-JAN-12,16-JAN-12,Sana,,en,67.71.37.168,booboo5@sympatico.ca,14621806,000000122601468,5,5,"everaything was done to my complete
satisfaction",5
319359,17-JAN-12,16-JAN-12,Wassim,,fr,184.144.187.143,karlo.cheech@sympatico.ca,14626586,000000122602845,3,1,"Pour le prix pas satisfait de la vitesse
un technitien est venu et ca na rien changer
Merci Karlo",2
319360,17-JAN-12,16-JAN-12,Serina,,en,70.26.144.148,klepple@sympatico.ca,14626810,000000122613862,5,5,Nothing.  Everything has been perfectly corrected.  Thank you.,5
319361,17-JAN-12,16-JAN-12,Edwin,,en,70.27.65.5,kampenm@sympatico.ca,14626546,000000122593824,5,5,,5
319362,17-JAN-12,12-JAN-12,Eric,,en,64.228.89.96,victor.hazelwood@sympatico.ca,14588706,000000122510831,3,3,,3
319363,17-JAN-12,12-JAN-12,Ashwini,,en,184.144.23.182,thomas.dwyer@sympatico.ca,14588312,000000122511975,5,4,nothing a the time,5
319364,17-JAN-12,16-JAN-12,Christine,,en,74.15.68.189,jrshaw@bell.net,14626384,000000122593046,5,5,nothing,5
319365,17-JAN-12,16-JAN-12,Lorraine,,en,74.198.9.219,marcoguglielmi@sympatico.ca,14627832,000000122601211,5,5,,4
319366,17-JAN-12,16-JAN-12,Christine,,en,76.69.125.184,ilstorey@sympatico.ca,14625342,000000122589904,3,2,"I was advised by Colleen on Oct.25/11 that my internet per month will be $13.23 but since my bill reflected $18.47 per month I gave Bell a call. Christine was courteous but I was not convinced why I  had to pay the $18.47. 
My telephone bill was correct.",3
319367,17-JAN-12,16-JAN-12,Fatma,,fr,70.30.245.32,elm@sympatico.ca,14623874,000000122590624,4,4,,4
319368,17-JAN-12,16-JAN-12,Edward,,en,70.55.12.224,jamesbk@sympatico.ca,14625624,000000122598818,5,5,,5
319369,17-JAN-12,14-JAN-12,Budala,,en,70.50.90.114,ballik@sympatico.ca,14602852,000000122563876,5,5,nothing,5
319370,17-JAN-12,16-JAN-12,Dawood,,en,76.69.92.32,kirkwood3@sympatico.ca,14626784,000000122614287,2,1,"I spoke to several tech support people and I don't remember speaking to ""Dawood"".  However I have a problem which is causing me severe stress.  I am not able to access my personal web space. I want to take down the website because I cannot maintain it (it is on an old computer without anti-virus protection and anti-virus software can no longer be purchased for the OS) and also because there is something on the site which I am uncomfortable having public.  I am not sure why I cannot access it, but I was told that the records show that I am not using any personal webspace and that all personal web space is at bell.net.  My URL is www3.sympatico.ca/kirkwood3.  I asked for help in getting information that I need from the service provider so I could attempt to re-connect but it seemed that the web hosting tech support were not able to do this. Even if this information could be provided I don't have any assurance that I could even access the website.  I would very much like Bell to take this website down for me as I don't think it is possible for me to solve this problem.  I have a request in to executive.office@bell.ca asking for help but have not yet been able to speak to anyone.  I would really like to have Bell take down the website for me.  Can you help?

I have been a Bell customer for about 50 years and feel I deserve this little bit of help.  I don't see how it could be beyond the technical capabilities of Bell.  Thank you.",2
317868,15-JAN-12,14-JAN-12,Rudys,,en,76.67.120.162,yupeng@sympatico.ca,14611694,000000122556714,5,5,"I was not aware that there is a package which is cheaper, and provides faster internet access than the one I am subscribe to. I don't understand why I was not informed. If Rudy hasn't told me, I still wouldn't have known.",5
317869,15-JAN-12,14-JAN-12,Kaouther,,fr,65.95.44.231,lin.yong@sympatico.ca,14607450,000000122555800,4,1,,1
317870,15-JAN-12,14-JAN-12,Orlando,,en,70.51.52.130,reedlg@bell.net,14609554,000000122557333,1,1,"The person I chatted with did his best to help, but was hard for me to follow his instructions over the phone.
A Bell tech rep I talked to on Sunday morning solved the problem temporarily, but when I went to sent someone some pictures later in the day, I was blocked again. Why is it I cannot send out emails of more than a few words without being blocked???
",1
317871,15-JAN-12,13-JAN-12,Kishore,,en,70.51.112.103,garfam@sympatico.ca,14593402,000000122537732,5,5,,4
317872,15-JAN-12,13-JAN-12,Nischal,,en,70.48.4.236,vannnguyen@bell.net,14601248,000000122539111,5,5,it is comfortable and convenient every time need help/,5
317873,15-JAN-12,14-JAN-12,Kanni,,en,65.95.48.49,claytontaylor@sympatico.ca,14603784,000000122571050,5,5,"
The person I talked to talked so fast it was difficult to under stand at times and I had ask her to repete what she was trying to say to me ",4
317874,15-JAN-12,14-JAN-12,Lohith,,en,174.95.201.73,bryanmatthews@sympatico.ca,14603278,000000122558649,4,4,,4
317875,15-JAN-12,14-JAN-12,Martin,,en,70.30.137.163,edmund.chan@sympatico.ca,14604682,000000122555086,4,4,long wait time,3
317876,15-JAN-12,14-JAN-12,Anirban,,en,65.95.197.4,alikakos@sympatico.ca,14602398,000000122560806,3,4,Get my bill right so I don't have to call and get it corrected.,1
317877,15-JAN-12,13-JAN-12,Gregory,,en,70.29.232.23,chinlyn@sympatico.ca,14591392,000000122549659,5,5,,4
317878,16-JAN-12,15-JAN-12,Alfredo,,en,184.147.52.222,selwyn.chow@sympatico.ca,14618948,000000122586513,2,2,"I requested re-instatement of programming suspension but the subsequest e-mail I got was for ""suspension request"" & mentioned a fee of $15 for which I should not be required to pay. Somehow, a second call confirmed my earlier request & I was told to wait 24 hrs. to see if re-instatement would resume.",3
317879,18-JAN-12,15-JAN-12,Ronald,,en,174.95.206.53,maureen.budnick@sympatico.ca,14617106,000000122586481,5,4,everything was fine,5
317880,18-JAN-12,13-JAN-12,Jeff,,en,76.67.114.237,bpearson1@sympatico.ca,14590880,000000122535252,5,5,,5
317881,18-JAN-12,17-JAN-12,Zaccheus,,en,174.88.14.13,amcpherson@sympatico.ca,14633482,000000122624940,1,1,"Solve my problem, which continues. Service rep was very willing and thought she had solved it. I have no complaint with her treatment of me, only my internet service keeps going on and off every half hour or less.",3
317882,18-JAN-12,17-JAN-12,Kranthi,,en,74.198.164.139,garnetking@bell.net,14637400,000000122639716,1,1,"Sent someone to fix the problem I do not see ware it's up to me to fix something I know nothing about. I've been without internet seven days and it is still down

",1
317883,18-JAN-12,17-JAN-12,Ahmed,,en,69.159.13.232,scizinoski@sympatico.ca,14644658,000000122628303,5,5,,5
317884,18-JAN-12,17-JAN-12,Khan,,en,174.92.67.16,seymour02@bell.net,14644770,000000122642160,1,1,hire people who are Canadian and in Canada and can speak english.,3
317885,18-JAN-12,13-JAN-12,Alonia,,en,70.27.128.223,franclancy@bell.net,14593188,000000122543583,5,5,"I consider myself very fortunate for the excellent professional service by Alonia (705359). She was very pleasent, efficient and courteous in rectifying the problem with my computer with such ease and professionalism. A very satisfying experience. Thank her again for me, please and acknowledge my satisfaction for her good service experience.",5
317886,18-JAN-12,17-JAN-12,Srinivasan,,en,174.91.35.241,brens@sympatico.ca,14634560,000000122639751,5,5,"Nothing really.  Sometimes he didn't hear
what I said but that isn't something that can be fixed any way that I can think of.
Srini went above and beyond to help me and he had a lot of skill and expertise.
The skill and willingness has not always been my experience with Bell, so I was very impressed.  I phoned back to tell him everything was working fine and Manu was very polite and helpful too.",5
317887,18-JAN-12,17-JAN-12,Sharon,,en,76.70.65.70,pcgolf@sympatico.ca,14643054,000000122627358,5,5,N/A,5
317888,18-JAN-12,17-JAN-12,Alun,,en,70.29.94.142,june.akai@sympatico.ca,14639606,000000122629808,5,4,,5
317889,18-JAN-12,17-JAN-12,Stephanie,,en,174.91.50.188,e.iness@sympatico.ca,14636505,000000122630451,1,1,make managers/supervisers readily available,1
317890,18-JAN-12,15-JAN-12,Seshadri,,en,184.147.190.32,ejm1356@sympatico.ca,14614102,000000122580686,4,4,Had people who could speak English better.,3
317891,18-JAN-12,14-JAN-12,Abdul,,en,65.93.212.48,frank.fairchild@sympatico.ca,14605120,000000122566999,4,4,,5
317892,18-JAN-12,17-JAN-12,Kevan,,en,76.64.225.136,o.p.bouffard@sympatico.ca,14642693,000000122627750,5,5, Nothing.... all was perfect,5
317893,18-JAN-12,18-JAN-12,Juan,,en,65.94.197.99,hoadleysmith@sympatico.ca,14638256,000000122642299,4,4,,5
317894,18-JAN-12,17-JAN-12,Caroline,,en,174.94.67.162,john.szozda@sympatico.ca,14639302,000000122634133,4,4,On Wed.Jan. 18 at 11:45 A.M. I tried to access my <E> mails And nothihg would move.I left it on and waited for the return phohe call which never came.At 4 P.M.I tried again and every thing worked.Like it should.Thank you.John Szozda.,4
317895,18-JAN-12,17-JAN-12,Luis,,en,76.64.150.105,s2augustine@bell.net,14644388,000000122625211,5,5,"Perhaps by suggesting an extertal drive to improve the speed of my ram memory as my computer is 5 years or older, otherwise can't think of anything else.",5
317896,18-JAN-12,17-JAN-12,Carmen,,en,69.156.2.184,sanddthom@sympatico.ca,14644514,000000122618018,5,4,REpair the functionality of the mybell.ca website so that I can manage/ delete my email addresses myself- not have to call customer care. This function (delete an email address) has not been working for a number of months! Very frustrating.,4
317897,18-JAN-12,13-JAN-12,Ginette,,en,69.158.65.182,walshjb@sympatico.ca,14601412,000000122543193,4,4,Your action solved our problem. We could not give you any further help.,4
317898,18-JAN-12,17-JAN-12,Latisha,,en,65.93.105.67,jlefeuvre-allan@sympatico.ca,14639134,000000122632540,5,5,Nothing.  It was very satisfactory.  Thank you.,5
317899,18-JAN-12,16-JAN-12,Shawn,,en,216.16.224.162,peer.lovell@sympatico.ca,14629410,000000122590730,5,5,,5
317900,18-JAN-12,18-JAN-12,Oscar,,en,65.95.101.230,barryballah@sympatico.ca,14634046,000000122642145,5,5,nothing service was great!,5
317901,18-JAN-12,17-JAN-12,Ajay,,en,174.89.126.12,focus77@sympatico.ca,14637076,000000122639274,5,5,,5
317902,18-JAN-12,13-JAN-12,Karingula,,en,70.50.189.86,don.mcmurtry@sympatico.ca,14592432,000000122534278,3,1,I still can't get into my email. This is from my husbands.,4
317903,18-JAN-12,17-JAN-12,Julio,,en,76.69.137.93,marykopman@sympatico.ca,14641474,000000122633470,5,5,"nothing, Julio was very friendly and helpful and completely solved our problem.",5
318413,16-JAN-12,14-JAN-12,Ahmed,,en,67.71.138.98,castlefield@sympatico.ca,14603500,000000122564292,5,4,,5
318414,16-JAN-12,15-JAN-12,Shashank,,en,174.88.171.63,the-grays@sympatico.ca,14619582,000000122575829,4,5,"have call centre speak without an accent, he was pleasant and helpful but difficult to understand",5
318415,16-JAN-12,11-JAN-12,Padmanaban,,en,70.53.210.169,neillt@sympatico.ca,14571802,000000122486513,5,5,,5
318416,16-JAN-12,14-JAN-12,Med Amine,,fr,70.30.229.240,carolenenecookie@sympatico.ca,14603464,000000122562013,5,5,,5
318417,16-JAN-12,15-JAN-12,Silvia,,en,131.137.245.207,chantalbigras@sympatico.ca,14613104,000000122573351,4,4,faster response - on hold quite long,5
318418,16-JAN-12,15-JAN-12,Ravi,,en,174.91.72.179,kartingwiththebrittains@sympatico.ca,14616038,000000122585324,1,1,Actually seem to care about your customer ,1
318419,16-JAN-12,15-JAN-12,Flahi,,fr,76.69.223.80,guillemette.julie@sympatico.ca,14614940,000000122583929,1,1,Ne pas employer des gens de l'extérieur du pays qui réalise après 1 heure au téléphone qu'il y a une interruption de service dans votre quartier.,
318420,16-JAN-12,15-JAN-12,John,,en,174.93.133.69,francelv@sympatico.ca,14614430,000000122583689,4,4,,5
318421,16-JAN-12,15-JAN-12,Hamdi,,fr,69.159.182.201,poirier77@sympatico.ca,14618122,000000122577341,5,5,je ne crois pas car votre technicien a été très compétent et surtout très patient,5
318422,16-JAN-12,15-JAN-12,Priyanka,,en,76.69.224.251,north4niemans@sympatico.ca,14617698,000000122586345,4,5,"The representative seems to be on the defensive.  She immediately, without asking me anything, stated that it was probably a problem with some software that she doesn't service.  It is not the first time this woman has spoken to me I think. She seems to be angry before I even get started.  She doesn't sound happy to help me at all.  I finally suceeded in getting her to laugh a little.  She needs to lighten up. ",5
318423,16-JAN-12,15-JAN-12,Josue,,en,69.158.174.196,drsemple@sympatico.ca,14613982,000000122578356,4,4,Your instructions on making changes to the routerv settings are a little unclear as what to do when a change is made i.e. hit SAVE or RESCAN,5
318424,16-JAN-12,13-JAN-12,Jessica,,en,65.92.163.21,gone.fishing@sympatico.ca,14593772,000000122540499,5,5,,5
318425,16-JAN-12,16-JAN-12,,,en,76.67.46.225,,,,5,5,Have more agents available to answer the phones sooner. The wait to get to talk to an agent is much too long.,4
318426,16-JAN-12,13-JAN-12,Asra,,en,184.147.15.207,bfuz@sympatico.ca,14590676,000000122553318,5,4,"As far as Bell Internet, I have no problem with any of the Tech people, they are all excellent and well trained. I do have a problem with the TV people, they lied to me 2x and took money out of my account. They told me the TV would be free for one year. The guy I talked to that day told me they would not ofer that deal, it was just for the reciver. One ofer sent by email was if you changed from Gogeco you would get the TV package for 2 years. I didn't catch on right away, I was dealing with a bad back, then I realized there was $150 coming out of my account every month. When I called the guy he basicly called me a lier, he ask me if I got anything in writing. I was about 1 month with no service, the guy came out one day but didn't fix the signal and said someone would be back the next day. No one came so I called and told them to cancel the TV package. Rogers charges my friend in Orangeville $75 per month, that covers TV, Phone, and Internet. There is no limit on chanels, he gets programs I have never seen. 
I almost cancelled the works, I did not because of the service I get from you people in the internet department. I don't subscibe to TV, don't watch enough to warrent $150 per month. 

Brad Willett",4
318427,16-JAN-12,12-JAN-12,Adel,,fr,64.229.132.212,mpb4@bell.net,14585046,000000122528508,5,5,,5
318428,16-JAN-12,14-JAN-12,Diego,,en,184.151.63.188,sherrih1@sympatico.ca,14610436,000000122568995,5,5,A guy named ad prior was not helpful and hung up on me. He refused to give me his last name. I was incredibly dissatisfied. The final gal and male were very helpful. I am still without Internet at home after weeks. I am tremendously unhappy with this a s expect some form of compensation.,
318429,16-JAN-12,15-JAN-12,Salvador,,en,65.93.136.174,tony.lawrence@sympatico.ca,14619712,000000122585950,5,5,"Nothing, He was very professional",5
318430,16-JAN-12,15-JAN-12,Luis,,en,64.229.96.162,vilmamullings@sympatico.ca,14619880,000000122575038,4,3,Just that it took a long time to get my email back on track.  But never mind I am thankful.,5
318431,16-JAN-12,15-JAN-12,Juan Carlos,,en,184.146.119.199,william_graber@sympatico.ca,14620010,000000122577762,5,5,,4
318432,16-JAN-12,15-JAN-12,Yves,,fr,70.24.234.44,pggeneau@bell.net,14618016,000000122581088,5,,Régler mon probleme de déconnection,3
318433,16-JAN-12,09-JAN-12,John,,en,76.69.8.131,mackudo@sympatico.ca,14543052,000000122443283,5,5,nothing,5
318434,16-JAN-12,15-JAN-12,Samantha,,en,216.171.97.253,hallzi@sympatico.ca,14614996,000000122578456,5,5,,5
318435,16-JAN-12,15-JAN-12,Aymen,,fr,70.50.167.206,georges.pelletier2@sympatico.ca,14614666,000000122576553,2,2,"On m'a repondu que je ne recevais pas mon courriel parce que la capacité de 100 meg était dépassé
Après on m'a dit que la capacité était utilisé à 15%
On m'a dit que jen'avais pas de courriel en transit 
Après j'ai reçu un courriel de la journée précédente soit samedi...",2
318436,16-JAN-12,13-JAN-12,Dan,,en,174.88.27.181,hansknudsen@bell.net,14593986,000000122537010,5,5,nothing everything was resolved,5
318437,16-JAN-12,15-JAN-12,Arcadius,,en,70.27.4.87,giveson@sympatico.ca,14614756,000000122582183,5,5,"Your tech support, Arcadius, was both very patient and very helpful.  I forgot to ask him where the POP folder of 1600+ email files can be found now. Please reply.",5
318438,15-JAN-12,14-JAN-12,Alonia,,en,69.158.82.101,gerald.blaney@sympatico.ca,14605358,000000122560062,5,5,"nothing, she was great",5
318439,15-JAN-12,14-JAN-12,Imen,,fr,70.55.183.21,serge_legault@sympatico.ca,14610326,000000122563241,5,5,,5
318440,16-JAN-12,13-JAN-12,Jean,,en,70.26.111.159,rwilliam5@sympatico.ca,14599592,000000122544637,3,4,"The person who was on the other end of the chat session needs to get a course in basic English.
Very poor understanding of my issues.",3
318441,16-JAN-12,13-JAN-12,Kyle,,en,24.235.122.234,aferrari@sympatico.ca,14589756,000000122535554,5,5,"No improvement, she was pleasant and professional and I couldn't have asked for anything more. ",4
318442,16-JAN-12,15-JAN-12,Hatem,,fr,76.65.88.119,cusson.andre@sympatico.ca,14613380,000000122580397,5,5,Rien de mieux,5
318443,16-JAN-12,13-JAN-12,Diego,,en,70.90.61.6,muskokajames@sympatico.ca,14597816,000000122547978,5,5,I felt the gentlemen that helped me was extremely competent and did everything he could to successfully resolve the problem,5
318444,16-JAN-12,13-JAN-12,Med nejib,,fr,184.144.232.15,manontrudel1@sympatico.ca,14596743,000000122537475,2,1,"Très déçue, de plus en plus je pense sérieusement à annuler mon service Internet avec Bell pour faire affaire avec votre compétiteur Cogeco. J'ai toujours des problèmes avec Bell et ils ne sont JAMAIS résolus et ça continue toujours.",2
318854,16-JAN-12,13-JAN-12,Emely,,en,70.24.155.126,paulinebro@bell.net,14598380,000000122532061,4,5,"It would have take a lot less time if Emely had gone directly into the solution rather than convincing me that once my account have been canceled there was no way to get into my previous email.  Nonetheless, the matter was resolved efficiently and professional in the end.  thanks",5
318855,16-JAN-12,06-JAN-12,Saranya,,en,70.30.98.194,sandy.millard@sympatico.ca,14515784,000000122372841,2,2,As a Senior I find your charges for internet and anything else keeps going up I am wondering if I should check around?,2
318856,16-JAN-12,15-JAN-12,Srinivasan,,en,70.49.17.67,sljdoucette@sympatico.ca,14619122,000000122585546,5,4,deliver pizza,3
318857,16-JAN-12,15-JAN-12,Jose,,fr,70.50.172.164,rino.mariette@sympatico.ca,14618420,000000122584376,4,5,Service rapide et très satisfaisant.,5
318858,16-JAN-12,11-JAN-12,Adam,,en,70.53.102.128,pvcorpuz@sympatico.ca,14572744,000000122485492,3,4,,5
318859,16-JAN-12,15-JAN-12,Erika,,en,174.92.71.246,lekahara@bell.net,14616384,000000122576158,5,4,,5
318860,16-JAN-12,15-JAN-12,Vikram Aditya,,en,184.148.122.237,richard.pett@sympatico.ca,14618400,000000122583261,2,2,"Provide an agent who could speak clearly, be understood,and who could resolve a simple issue quickly.",2
318861,16-JAN-12,15-JAN-12,Himanshu,,en,70.26.65.30,mw.boyd@sympatico.ca,14617550,000000122586245,5,4,no comment,3
318862,16-JAN-12,15-JAN-12,Harathi,,en,70.50.58.138,sweiner1@sympatico.ca,14619384,000000122581150,5,5, Don't know,5
318863,16-JAN-12,15-JAN-12,Temsu,,en,174.95.7.144,taylor17@sympatico.ca,14619502,000000122584271,2,1,I still believe my problem is internet based and not my computer. Maybe updated equipment !!,1
318864,16-JAN-12,15-JAN-12,Brahim,,fr,206.167.162.27,paradismorrow@sympatico.ca,14617860,000000122583878,2,1,rêgler le problème !!!,2
318865,16-JAN-12,15-JAN-12,Khan,,en,184.147.131.24,bill.lush@sympatico.ca,14612690,000000122585598,4,4,,4
318866,16-JAN-12,15-JAN-12,Leni,,en,76.67.64.201,mary.murdoch@sympatico.ca,14617046,000000122573342,5,5,,5
318867,16-JAN-12,11-JAN-12,Ben Mahmoud,,fr,206.172.0.205,thed.sicard@sympatico.ca,14574976,000000122484859,1,1,Corriger mon probleme de facturation . je ne vois pas ma facture du mois de decembre 2011. je devrai appelé une troisième fois!!!,1
318868,16-JAN-12,15-JAN-12,Melvin,,en,69.156.207.18,Avrith@bell.net,14611798,000000122578612,5,4,,5
318869,16-JAN-12,15-JAN-12,Charles,,en,184.147.207.60,proudfeet@sympatico.ca,14618162,000000122583959,1,1,Everyone should be able to supply the same information and take responsibility for a call.  First contact resolution is the key elements to successful customer service.  I should not have to spend 5-6 hours on the phone with various Bell reps on a Sunday and still not have a definitive solution for a problem that has been ongoing since Jan 06.  Reducing the numbers of prompts would be nice when a client is trying to get help and has to keep calling back.,1
318870,16-JAN-12,15-JAN-12,Daniella,,en,184.144.143.24,nounou.jb@sympatico.ca,14617700,000000122577656,5,5,"Nothing...Daniella was great...very patient...made me feel like she had the time to deal with my issue...was very respectful, did her job very well...she is very much a people person and I was very appreciative of all of that!",5
318871,16-JAN-12,15-JAN-12,Seshadri,,en,69.157.22.121,devine5498@bell.net,14613734,000000122581205,5,5,,5
318872,16-JAN-12,15-JAN-12,Cristobal,,en,67.70.45.57,imasku@bell.net,14615198,000000122575863,4,3,"I still have the problem which the representative was fully aware of.
If Bell Canada's other section cannot repair this problem on my computer with there anti virus program interfering and causing my computer to freeze and internet explorer to stop working. I will in fact be searching for another internet and telephone provider as I wish to have them both with the same company.
",3
318873,16-JAN-12,15-JAN-12,Mario,,en,70.48.238.79,endofthelane@sympatico.ca,14614188,000000122574196,5,5,Nothing.  We appreciated the help.,5
318874,16-JAN-12,13-JAN-12,Mohamed,,fr,76.71.190.222,lothar.louise@sympatico.ca,14596356,000000122542882,3,4, J'aimerais ne pas faire repeter aussi souvent. (PS Je ne suis pas sourde.) Il m'arrive tres souvent de demander le nom de la personne a plusieurs reprises et comme lors d'un precedent appel je n'ai jamais su a qui je parlais.,
318875,16-JAN-12,15-JAN-12,Moses,,en,174.89.51.74,rpalum1911@sympatico.ca,14618646,000000122584958,4,5,let your other tech listen to how he resolved my problem,4
318876,16-JAN-12,15-JAN-12,Luis,,en,70.52.252.188,stafford.moss@sympatico.ca,14619219,000000122581543,4,5,Seems to take so long to fix problems,4
318877,16-JAN-12,14-JAN-12,Priyanka,,en,70.24.19.27,ghoyle1@sympatico.ca,14605382,000000122566869,3,3,"There were several calls made to resolve the problem of connecting to wifi. As a result we received two modems. I am returning one modem along with the previous rented modem, and I hope that I will only be charged for one modem plus the carrying charge for that modem.",4
318878,16-JAN-12,15-JAN-12,Daniel,,en,65.95.204.103,robertsonds@sympatico.ca,14618516,000000122586174,5,5,"Considering previous experience of waiting times for a live rep to be available to answer my query(s) (usually because I'm having to configure initial access to email, ie, u-name and p-word not responding, or I have settings for same to configure)the service has improved...  experience previously of 20-40 min on hold before a pick-up was better (only about 10 min this time)however I have to wonder how this cannot still be improved to max 5 minutes or less... otherwise, excellent service, as it always is ie. problem solved efficiently by courteous rep... thanx",5
318879,16-JAN-12,12-JAN-12,Amany,,fr,184.146.251.231,micheline.laforest1@sympatico.ca,14584688,000000122512162,4,4,,4
318880,16-JAN-12,15-JAN-12,Jamila,,fr,174.93.228.38,lu7prevo@sympatico.ca,14616610,000000122578921,5,4,"l'agent a très bien répondu à ma demande mais le problème n'était pas avec internet avec mon ordi mais avec un upgrader LG qui doit être installé sur ma télé et capté par internet, je ne réussi pas à établir le lien entre les 2 mais il semble que vos services ne couvrent pas ce service...",5
318881,16-JAN-12,15-JAN-12,Alvaro,,en,65.94.213.246,s_corbet@sympatico.ca,14618754,000000122582081,4,4,,4
318882,16-JAN-12,15-JAN-12,Philip,,en,174.93.132.9,jmarsillo@sympatico.ca,14615696,000000122584609,5,5,,5
318883,16-JAN-12,15-JAN-12,Ronald,,en,76.68.232.7,alex-joan@sympatico.ca,14612180,000000122585315,5,5,,5
318884,16-JAN-12,15-JAN-12,Sarra,,fr,67.68.147.143,jaclyne.trahan@sympatico.ca,14615316,000000122578074,5,5,Sarra a tout complété la solution à mon problème Merci,5
318885,16-JAN-12,14-JAN-12,Med Hedi,,fr,184.148.217.252,alain526@sympatico.ca,14602340,000000122563187,5,5,,3
318886,16-JAN-12,14-JAN-12,Mohamed Amine,,fr,76.68.151.187,deschenesbertrand@bell.net,14604338,000000122568500,5,5,le conseiller etait tres competent,5
318887,16-JAN-12,15-JAN-12,Haythem,,fr,184.144.204.67,jogab.l@sympatico.ca,14615754,000000122578240,5,5,oui venir plus vite,5
319371,15-JAN-12,15-JAN-12,Wajdi,,fr,67.70.50.29,normand048@sympatico.ca,14608854,000000122572474,5,5,BAISSER LE PRIX DE MA FACTURE  SUR INTERNET C EST BEAUCOUP TROP CHER PAR RAPPORT AUX COMPITITUER.,3
319372,15-JAN-12,13-JAN-12,Dilip,,en,70.49.83.40,smbishara@sympatico.ca,14600260,000000122550432,5,5,"you did your best
thanks",5
319373,15-JAN-12,08-JAN-12,Alaaeddine,,fr,76.64.26.65,BTRA2011@bell.net,14527822,000000122417025,5,5,"Nous sommes très satisfait du support que vous nous avez apporter pendant cette période d'ajustement lors de la configuration de nos adresses courriels.

Nous vous incitons à continuer votre excellent support auprès de votre clientèle qui ne possède pas toujours la connaissance technique pour se tirer d'affaire toute seule dans certaines situations bien précise.

En notre nom merci!",5
319374,15-JAN-12,14-JAN-12,Manel,,fr,184.145.215.163,s_collard@sympatico.ca,14610080,000000122556356,4,5,Il semblait avoir un problème dans la base de donnée envers mes coordonnées mais je crois que nous avons réussi à réglé le problème avec le technicien qui est venu chez nous,5
319375,15-JAN-12,14-JAN-12,Justine,,en,64.229.229.192,dilippatel@bell.net,14604400,000000122559976,5,5,,5
319376,15-JAN-12,14-JAN-12,Jamila,,fr,184.151.115.124,gagnon-serge@sympatico.ca,14605214,000000122560192,1,2,"Arreter de me transferer d'un departement a autre. 
Me respecter en t'en client.

",1
319377,15-JAN-12,14-JAN-12,Jamie,,en,70.27.67.183,heikealentz@sympatico.ca,14605732,000000122571759,4,4,"Your service is vastly improved !!!

Your agent spoke and understood English; was firm , fair and friendly; Very proficient ; Firefox is now accepted and the job was done in a trice  - Well Done !!!!

Improvements : - Have a direct telephone line for technical assistance instead of multiple choice !",4
319378,15-JAN-12,08-JAN-12,Mohammed,,en,65.95.215.244,g.a.pitt@sympatico.ca,14530475,000000122411299,3,3,"Since I changed to the new modem, my computer is running slower than it ever did. Mohammed says it is my machine. I am not convinced.",4
319379,15-JAN-12,14-JAN-12,Shakeel,,en,70.50.129.81,a.fotheringham@sympatico.ca,14602116,000000122566693,5,5,,5
319380,15-JAN-12,12-JAN-12,Kevan,,fr,70.55.136.145,jeanclaudedumouchel@sympatico.ca,14581864,000000122519451,5,5,Utiliser des gens au Canada (Québec).,5
319381,15-JAN-12,14-JAN-12,Med Wacef,,fr,76.64.144.117,lucperras8@sympatico.ca,14607664,000000122562613,5,4,"Rien, Merci",5
319382,15-JAN-12,14-JAN-12,Fathi,,fr,70.30.189.114,marlene.laplante@sympatico.ca,14608042,000000122568757,4,4,,4
319383,15-JAN-12,08-JAN-12,Stephen,,en,70.52.171.219,nw140@sympatico.ca,14533612,000000122416121,2,1,we learned the following tuesday that all parts were not received necessary fo the installation of the new modem. At this time i cannot get into my internet service.,1
319384,15-JAN-12,13-JAN-12,Souhir,,fr,70.29.249.71,j.c.andrieux@sympatico.ca,14594450,000000122535060,5,5,"Non, je suis très satisfait.SOUHIR a été très efficace et patiente.Elle a résolu le problème",5
319385,15-JAN-12,14-JAN-12,Lohith,,en,174.95.183.205,anetski@sympatico.ca,14602562,000000122567870,5,5,nothing,5
319386,15-JAN-12,14-JAN-12,Danny,,en,70.26.3.104,dbemmons@sympatico.ca,14604182,000000122561796,5,5,,4
319387,15-JAN-12,12-JAN-12,Makram,,fr,76.70.62.48,merv-huguette@sympatico.ca,14584572,000000122518459,4,4,avoir des personnes qui parlent lentement et qui sont Canadien français,4
319388,15-JAN-12,14-JAN-12,Gopi Rathinam,,en,174.88.212.48,sdlaidlaw@sympatico.ca,14610280,000000122561530,5,5,Really nothing I can think of.,5
319389,15-JAN-12,14-JAN-12,Dinesh,,en,67.68.9.140,jlauzon1@sympatico.ca,14606510,000000122567542,3,4,"Compensation for the nimber of days my internet was not functioning properly.
Still waiting for my return call for wireless hook-up.",4
319390,15-JAN-12,14-JAN-12,Tyler,,en,184.147.133.166,dorothy.wright@sympatico.ca,14604508,000000122568122,1,1,"the technician seemed to know what he was doing but could not resolve my problem withtout sending out a technician to my home, once again without internet service",1
319391,15-JAN-12,11-JAN-12,Mahrane,,fr,184.147.253.69,mroberge03@sympatico.ca,14571650,000000122481806,3,2,"Nous offrir un conseiller qui connaît notre région.Comment régler un problème au Québec lorsqu'on parle à quelqu'un sur un autre continent. Nous avons finalement eu un technicien qui connaissait son ""affaire"" et qui a beaucoup amélioré la situation.",4
319392,15-JAN-12,14-JAN-12,Pat,,en,64.231.51.191,tony_gagliardi@sympatico.ca,14611230,000000122559883,5,5,,5
319393,15-JAN-12,09-JAN-12,Mohamed,,fr,70.30.156.73,jean-guy.lebel2@sympatico.ca,14541150,000000122449669,,,Je ne me rappelle pas du sujet de cet appel.,3
319394,15-JAN-12,14-JAN-12,Priyanka,,en,65.95.153.230,jmclaughlin@sympatico.ca,14606528,000000122568709,5,5,,4
319395,15-JAN-12,07-JAN-12,Danny,,en,184.148.85.205,william.holder@sympatico.ca,14527518,000000122400396,3,1,"Have the appropriate equipment to take care of internet problems weather it be a PC or Mac computer. It is now working after having to trouble shot the situation myself. With know help from Bell. Danny was very polite and tried to help but gave the excuse that Bell internet does not work with IMAC OS Lion version computer internet and that it does not work with Safari. Pretty bad excuse considering every other internet provider out there can handle the Safari. And amazingly after taking my computer to my brothers and turning it on there. Which by the way he is with Cogeco. Everything worked just fine. And then bringing it back here to my house. Amazingly it started to work and is still working. Needless to say I will not turn off the computer because I am afraid of loosing the internet again. At this time everything is working fine. Thank you to Danny for hooking up the lines but that is pretty much all he did for us. I expect better service in the future, if I have a problem with my internet or any of my services with Bell. Bell has to make sure that they are on top of every new system out there so this is not a problem in the future.
",3
319396,15-JAN-12,10-JAN-12,Seshadri,,en,174.91.10.98,skinszler@sympatico.ca,14560616,000000122478761,4,5,not having the internet die to begin with ... it's odd that our connection failed several times over the past few weeks ... ? what is happening at the CO or is it our modem dying ... ?,5
319397,15-JAN-12,06-JAN-12,Arun,,en,70.24.88.216,dcdabis@bell.net,14507074,000000122383249,4,3,"Not to ""temporarily"" block my Hotmail account;i.e. failing to reconnect it after a most inconvenient one week and the apparent payment for services that were NOT provided! by Bell! ",1
319398,15-JAN-12,07-JAN-12,Juan,,en,70.53.112.197,regalredhead@sympatico.ca,14525748,000000122406466,4,4,Not leave me completely in the dark - from the very outset of my service - regarding functioning of my modem.,
319399,15-JAN-12,12-JAN-12,Jason,,en,174.92.187.17,d.dsomers@sympatico.ca,14578704,000000122525595,5,5,better music when put on hold,4
319400,15-JAN-12,14-JAN-12,Melvin,,en,174.94.37.207,lisasanders1@sympatico.ca,14607492,000000122565806,5,5,,5
319401,16-JAN-12,15-JAN-12,Philip,,en,64.228.64.52,mccallum.david@sympatico.ca,14617144,000000122578688,5,5,Nothing!,5
317904,17-JAN-12,16-JAN-12,Henry,,en,70.24.160.219,kseen@sympatico.ca,14626864,000000122596822,4,4,Window time to long for in home apps,4
317905,17-JAN-12,16-JAN-12,Catherine,,en,70.26.17.44,bruce.boughen036@sympatico.ca,14621958,000000122600045,5,5,,4
317906,17-JAN-12,14-JAN-12,Aivi,,en,64.231.48.223,kirkbd@sympatico.ca,14607110,000000122557514,5,4,Nothing,5
317907,17-JAN-12,16-JAN-12,Sudheer,,en,64.231.13.124,stevetania@sympatico.ca,14631354,000000122613128,4,4,,5
317908,17-JAN-12,14-JAN-12,Naveen,,en,70.49.228.187,dratkins@sympatico.ca,14604536,000000122570395,3,4,1 hour is to long. Also your automated answering is a pain,3
317909,18-JAN-12,17-JAN-12,Rod,,en,70.24.163.138,hapastein@sympatico.ca,14638034,000000122630100,5,4,Perhaps prompt me a little better as I had said I was a senior and my experience is very limited.  Overall though very good service and I felt no sense of exasperation on Rod's part.,5
317910,18-JAN-12,17-JAN-12,Maher,,en,184.145.30.6,okikhard@sympatico.ca,14642726,000000122620988,5,5,,4
317911,18-JAN-12,17-JAN-12,Ahmed,,fr,69.156.162.152,lucie.despres@sympatico.ca,14640834,000000122619782,5,5,,5
317912,18-JAN-12,17-JAN-12,Rashika,,en,184.145.125.191,huglie@sympatico.ca,14638336,000000122628957,5,5,,5
317913,18-JAN-12,17-JAN-12,Nisha,,en,70.24.204.99,arthur.archibald@sympatico.ca,14633800,000000122625346,4,,"Fix the phone line, but that's not the rep's job. If the request went in and someone comes to see what's wrong, then it's ok.",
317914,18-JAN-12,14-JAN-12,Cesar,,en,67.71.10.135,marie55@sympatico.ca,14607974,000000122557327,5,5,,5
317915,18-JAN-12,17-JAN-12,Mohamed Alaeddine,,fr,67.68.251.83,pc.robitaille@sympatico.ca,14643050,000000122639243,3,1,"ME DIRE QUOI FAIRE TECHNIQUEMENT POUR AVOIR ACCES A MON IMPRIMENTE AVEC MON PORTABLE AVEC WIFI,la réponse que j'ai eu c'est d'appeler un technicien privé.
Quelle aide???????",2
317916,18-JAN-12,17-JAN-12,Aymen,,fr,174.93.148.239,margotgerard@sympatico.ca,14641260,000000122623056,5,5,Merci rien de plus.,5
317917,18-JAN-12,17-JAN-12,Estephania,,en,76.64.151.71,joanhenderson@bell.net,14639200,000000122619744,5,4,"Talk to a real person & not voice mail,before getting to talk to a real person. It gets confusing trying to figure out what number to press to get the help you need.Maybe if you had to go through it you would know what I mean,very confusing for elderly people.",5
317918,18-JAN-12,17-JAN-12,Luis,,en,76.67.100.116,m-mjackson@sympatico.ca,14640934,000000122641837,5,5,There is nothing that could have been done to improve the experience.  Luis was very very helpful and very patient.  He fixed my problems quickly and he was a delight to deal with.  I thank him so much.  He didn't make me feel dumb.  He did a great job.,5
317919,18-JAN-12,17-JAN-12,Robert,,en,67.71.151.141,mlg.peach@sympatico.ca,14642068,000000122628162,5,5,Less wait time,5
317920,18-JAN-12,16-JAN-12,Rene Jose,,en,70.30.61.31,ritz1@sympatico.ca,14630132,000000122592982,4,3,"Not much, the problem was with the modem.",4
317921,18-JAN-12,17-JAN-12,Arun,,en,72.137.252.11,georgeandloretta@sympatico.ca,14637528,000000122621886,5,5,,5
317922,18-JAN-12,17-JAN-12,Stephanie,,en,70.29.124.80,cwhodgins@bell.net,14635586,000000122619790,5,5,ABSORB $3 INCREASE IN FUTURE BILLING,5
317923,18-JAN-12,17-JAN-12,Celina,,en,70.31.12.65,richard2963@sympatico.ca,14643838,000000122631811,4,3,"Celina in El Salvador 26 years old finally got my PC to open correctly, God bless her. Four technicians in 3 days remotely controlled my PC before and the next day the problem was still there (taking up to 8 to 10 hrs of my time solving nothing)Now to the next point, you could do ""better"" hiring replacements for those technicians, and giving Celina a raise & promotion.",3
317924,18-JAN-12,17-JAN-12,Alberto,,en,184.147.4.50,dflintoff@bell.net,14636052,000000122616318,5,4,"best service yet.......didnt have to wait long to resolve my problem
",4
317925,18-JAN-12,17-JAN-12,Lorrey,,fr,174.89.88.222,jac.prefontaine@sympatico.ca,14638538,000000122621480,5,2,ne sais pas,5
317926,18-JAN-12,16-JAN-12,Bochra,,fr,70.52.73.173,micsau01@sympatico.ca,14628384,000000122598928,4,4,,5
317927,18-JAN-12,17-JAN-12,Joseff,,en,72.137.252.11,georgeandloretta@sympatico.ca,14637530,000000122621031,5,5,,5
317928,18-JAN-12,17-JAN-12,Saifuddin,,en,184.146.102.218,abeed@sympatico.ca,14633060,000000122622356,5,5,,5
317929,18-JAN-12,17-JAN-12,Luis,,en,70.26.31.222,mpblack98@sympatico.ca,14642248,000000122629553,5,5,"First off when I learned my e-mail had been highjacked, I called and went through to India to Raj, on Fri. 13 Jan, then on Sat. I called San Salvadore and spoke with Rinaldo who told me he could not help unblock my account.  Finally I reached Luis on Monday and everything went very well.  I would like to send a thank you to each of these people who helped and especially to Luis.",5
317930,18-JAN-12,12-JAN-12,Mohamed,,fr,174.93.242.171,jac.vallee@sympatico.ca,14581544,000000122529534,3,1,"solutionner mon problème.
J'ai été débranché et pas de rappel ?",3
317931,18-JAN-12,17-JAN-12,Ronald,,en,174.89.211.156,fioritoj@sympatico.ca,14637022,000000122641782,5,5,"I had to ask the technician to repeat on morew than one occasion. He needs to speak up and slow down his speech.But, he did explain everything to my satisfaction.",5
317932,18-JAN-12,14-JAN-12,Hatem,,fr,70.53.237.160,caroleetpascal65@sympatico.ca,14603462,000000122559398,4,4,,2
317933,18-JAN-12,17-JAN-12,Kanchana,,fr,69.159.108.11,dharries@sympatico.ca,14636076,000000122627169,1,1,"You have very poor business processes.
Very poor understanding of your customers,
no conflict resolution and very poor follow up.
You are about to loose most of your customer base on the wet island.",1
317934,18-JAN-12,17-JAN-12,Malek,,fr,70.24.181.61,jesoubou18@sympatico.ca,14638994,000000122622147,5,4,,4
317935,18-JAN-12,03-JAN-12,Daniel,,en,76.68.21.223,carol-anne.thomas@sympatico.ca,14459574,000000122308523,4,5,,4
317936,18-JAN-12,17-JAN-12,Sheng,,en,207.164.79.48,olda42@sympatico.ca,14642730,000000122619170,5,5,"None, the rep explained all plans in detail",5
317937,18-JAN-12,17-JAN-12,Edgardo,,en,69.156.99.164,axis@sympatico.ca,14633910,000000122625440,3,3,I think the tech should have taken over m computer sooner and saved a whole lot of my time and his.,5
317938,18-JAN-12,17-JAN-12,Leslee,,fr,74.14.199.148,audet16@sympatico.ca,14633884,000000122636881,5,4,"Pour le moment, rien de plus.  ""The proof will be in the pudding""... Je serai pleinement satisfait quand je verrai le suivi que Bell aura apporté à ma demande.  Je n'avais jamais eu d'information  sur la période pour remettre l'ancien modem. Leslee m'a donné les renseignements voulus pour remettre le modem à Bell. J'espère ne pas avoir de problème avec les autres sections de Bell.
Merci ",4
317939,18-JAN-12,17-JAN-12,Andrew,,en,184.144.12.29,fjwhite13@sympatico.ca,14637032,000000122622135,5,5,"I was promised an email within an hour with details of the promotion that was verbally promised to me, for my records, but I have not yet received it.",3
317940,18-JAN-12,17-JAN-12,Amanda,,en,70.49.6.47,bob013@sympatico.ca,14634416,000000122621493,5,5,,5
317941,18-JAN-12,17-JAN-12,Walter,,en,174.88.212.74,bdoef@sympatico.ca,14634094,000000122626111,3,3,,
318445,16-JAN-12,15-JAN-12,Florence,,en,99.249.155.37,mikepickering69@bell.net,14617308,000000122574719,5,5,,5
318446,17-JAN-12,08-JAN-12,Cindy,,en,12.152.228.173,debhemm@sympatico.ca,14529692,000000122412220,1,1," have been having an issue with me internet service now for 2-3 months.I have called and no one seems interested in resolving the issue. Last night I was on 3 seperate chats with reps and they told me they would transfer me and no one ever did. Your prices keep going up and the service keeps going down. I have been with Bell since 1977 and have never had issues like lately. Something is seriously wrong with your standards or service or something. Every 2 weeks or so now I have to change my email password as it won't let me get or send email messages. I have never had to do this repeatedly since I have had my computer which is a long time. However, in the past 2-3 months I am sure I have had to change it at least 4-5 times. I have an excellent virus protection program and run virus scans regularly. I do not have any viruses or anything else that you say is the cause on the webpage where you change your password. It would be nice if someone could finally figure out why this is happening repeatedly and would be nice if Bell had an email address or something to be able to contact you regarding issues as the chat service was very unsatisfactory. I have internet, express vu and phone service from Bell and was considering getting a cell phone also but if things keep going like this, I will change to another provider. I am sure that I can get the same or better internet service and probably at a better rate. Every time I have called regarding this they tell me to just change my password but I should not have to do this every couple of weeks, it is ridiculous. Thank you.
",2
318447,17-JAN-12,16-JAN-12,Andy,,en,76.70.113.9,malcolmnicholson7@sympatico.ca,14627726,000000122590145,5,5,I felt you did your best,5
318448,17-JAN-12,16-JAN-12,Ajay,,en,184.147.213.198,l.thompson@sympatico.ca,14626922,000000122598216,5,4,,5
318449,17-JAN-12,16-JAN-12,Rudolf,,en,174.88.102.163,lyndarennie@sympatico.ca,14627556,000000122613321,5,5,,5
318450,17-JAN-12,16-JAN-12,Rashika,,en,174.88.102.163,lyndarennie@sympatico.ca,14627558,000000122588781,3,3,,4
318451,17-JAN-12,16-JAN-12,Andrew,,en,204.54.36.245,gt.sportel@sympatico.ca,14624868,000000122588509,2,2,"Better attitude - more willing to assist. Did not offer up alternatives.
I had to keep asking what bell could provide.
In fact I am considering cancelling my existing bell services for home phone and internet and am looking into what our cable provided can supply.",2
318452,17-JAN-12,16-JAN-12,Tine,,en,65.92.82.116,sfthom@bell.net,14630852,000000122593441,2,1,,1
318453,17-JAN-12,16-JAN-12,Haricharan,,en,65.94.201.100,2pphillips@bell.net,14620224,000000122611245,1,1,Stop asking irrelevant questions. I called because my neighbour informed me that Bell contacted her with regards to interruptions in internet service in the area. I am also experiencing the same problems - I just wanted to book an appointment.,1
318454,17-JAN-12,16-JAN-12,Samuel,,en,173.168.123.56,phutchings456@sympatico.ca,14629532,000000122596670,4,5,"Samuell was very kind, helpful and polite but I found him hard to understand because of his accent.",3
318455,17-JAN-12,16-JAN-12,Walter,,en,184.145.77.59,james.bailey@sympatico.ca,14625602,000000122594007,3,3,,4
318456,17-JAN-12,16-JAN-12,Wayne,,en,184.146.128.192,bope@sympatico.ca,14621812,000000122599543,5,5,,3
318457,17-JAN-12,16-JAN-12,Nouha,,fr,67.68.67.94,apouliott@sympatico.ca,14621174,000000122593488,5,5,,5
318458,17-JAN-12,16-JAN-12,Edwin,,en,174.89.235.77,mike.allen@sympatico.ca,14628390,000000122590027,5,5,,5
318459,17-JAN-12,17-JAN-12,Raouf,,fr,74.198.164.224,stephanelepage@sympatico.ca,14631304,000000122614903,1,1,Faire plus vite et répondre au téléphone sans que j'ai à attendre 50 minutes en ligne. RIDICULE,1
318460,17-JAN-12,16-JAN-12,Juliio,,en,65.95.208.16,victor.shepherd@sympatico.ca,14632104,000000122612961,5,5,"The technician, ""Julio2"", was wonderful.  He resolved my technical difficulties on my desktop and saved me a large expense on my laptop.",5
318461,17-JAN-12,16-JAN-12,Dashrathan,,en,70.26.33.45,nicolethibault@bell.net,14628940,000000122588175,5,5,nothing - he was great - very clear in instructions and extremely polite and pleasant to deal with. ,5
318462,17-JAN-12,09-JAN-12,Imen,,fr,74.14.74.59,jmjojoblum@bell.net,14541454,000000122435890,5,4,rien,4
318463,17-JAN-12,16-JAN-12,Steph,,en,76.65.5.180,davetucker@bell.net,14623024,000000122588800,5,4,explained what happened,5
318464,17-JAN-12,16-JAN-12,Nikitha,,en,74.12.4.57,alicewikaruk@sympatico.ca,14620846,000000122595963,5,5,"If your representitive was closer I would give her a HUG for helping
alice",5
318465,17-JAN-12,16-JAN-12,Chantal,,en,70.49.190.123,jim.meegan@sympatico.ca,14626024,000000122592400,1,1,Get a modem that works with Apple computers,2
318466,17-JAN-12,16-JAN-12,Rajni,,en,70.49.190.123,jim.meegan@sympatico.ca,14626026,000000122591491,1,1,Get a modem that works with Apple computes,2
318467,17-JAN-12,16-JAN-12,Ameer,,en,69.158.54.8,doramo@sympatico.ca,14623534,000000122600913,5,5,Nothing comes to mind.,5
318468,17-JAN-12,16-JAN-12,Gopinath,,en,65.92.150.159,daju@sympatico.ca,14622856,000000122595195,5,5,None...I hope the problem is now resolved!,5
318469,17-JAN-12,16-JAN-12,Andrew,,en,74.15.247.8,ch.fl@sympatico.ca,14622344,000000122589535,5,4,,5
318470,17-JAN-12,16-JAN-12,Insaf,,en,70.26.43.190,billmac4@bell.net,14621668,000000122589270,5,5,"for some unknown reason, I am without telephone service since that call! Technician expected this afternoon...",3
318471,17-JAN-12,16-JAN-12,Afef,,fr,70.30.168.104,loon@sympatico.ca,14627356,000000122599593,5,5,,5
318472,17-JAN-12,16-JAN-12,Lohith,,en,64.228.211.157,r_delaney@sympatico.ca,14629808,000000122590166,5,5,Nothing,5
318473,15-JAN-12,14-JAN-12,Wissem,,fr,76.65.90.79,metroke@sympatico.ca,14608258,000000122561132,1,1,Je n'est rien contre le service de Wissem mes j'en n'est une tonne contre le celui qui étais supposer me téléphoner hier entre 10 HRS et midi avec une solution a mon problème que je me bat avec Bell depuis plus de 6 mois maintenant.Demain lundi si je n'est pas eu de téléphone de vous au plus tard 11 HRS AM pour que l'on puisse régler mon problème et voici un numéro de billet qui pourrais vous aider #121892696 je vais téléphoner Bell mais pour annuler mon abonnement avec Bell internet et avec cela je vais régler mon problème une fois pour toute. Vous ne vouler pas écouter alors je vais prendre les grand moyen pour me faire entendre.,1
318888,16-JAN-12,11-JAN-12,Mohamed Ali,,fr,69.159.130.192,ssylvain007@sympatico.ca,14574432,000000122503261,1,1,"Contrairement à mon appel précédent, cette fois ci fut un désastre au point ou je pense annuler cette demande (fib 7)et de maintenir la base actuelle pendant que je magasinerai un autre forfait internet et téléphone.
Premièrement, l'appel a duré environ 45 minutes et la majorité de ce temps a été passée à attendre vos conseillers qui vérifiaient régulièrement je ne sais quoi pendant que j'attendais.
La première conseillère à qui je demandais simplement de m'informer sur le service de sécurité, m'a plutôt amené à prendre la fib en raison du prix de mon forfait actuel vs la Fib.
Suite à ma décision de prendre la Fib elle m'a transférée à un autre service.
Ce 2è conseiller m'a informé du service Fib mais déjà là ce n'était plus pareil à ce que la 1ère m'avait dit.
En continuant avec ce 2è conseiller il m'a informé des prix et ce n'était plus exactement ce que la 1è conseillère m'avait dit et de plus c'était plus dispendieux que ce que je voyais sur internet. Donc moi client de toujours pour le téléphone et de longue date pour internet je vais payer plus que le montant régulier inscrit sur internet et là je ne parle pas du rabais des 12 premiers mois que vous consentez aux nouveaux clients mais bien du tarif régulier qu'on me demande de 49.95$ alors que Fib 7 est inscrit à 44.95. Finalement je dis au conseiller de continuer même si je ne suis pas d'accord avec cela et que je verrai plus tard pour la facturation mais je demande à ce 2è conseiller si je pouvais tout même avoir immédiatement le service de sécurité (but 1er de cet appel) et il me dit OUI mais qu'il devais me transférer à un autre service.  Alors voici un 3è conseiller dans cet appel et celui-ci me dit qu'il ne peut pas m'installer le service de sécurité car je viens d'accepter de prendre la FIB. Je lui dit que là je ne suis plus content du tout et que je pense même tout annuler il me dit qu'il vérifie avec un niveau 2 et un supérieur (encore de l'attente)et me revient pour me dire qu'il ne  peut pas l'installer.
On se laisse la-dessus il me dit être déçu et moi qu'en pensez vous.
Est ce que les conseillers pourraient avoir la formation adéquate ou bien ne pas mal informer le client lorsque ce n'est pas dans leur champs de compétence.
En terminant, je dois également vous dire que j'ai effectué cet appel parce que votre système de prise de rendez vous téléphonique n'a pas suivi ce que j'avais inscrit sur le site car on devait m'appeler le soir selon ma demande par internet et bien non ils ont laissé un message en après midi au lieu de suivre ce que l'on demande.
En terminant, je suis à décider si j'annule tout et possiblement que le service Fib cédulé pour jeudi le 19 sera annulé d'ici cette date et on verra pour la suite le temps de comparer car de puis, nous n'avons plus d'antivirus en vigueur et pas réussi à avoir le service de sécurité 

Sylvain Gagnon tel bureau 418 659-4955#301",1
318889,17-JAN-12,10-JAN-12,Shinoj,,en,70.26.149.222,allenlecompte@bell.net,14548650,000000122476780,5,5,nothing.,5
318890,17-JAN-12,14-JAN-12,Monica,,en,70.26.232.61,rrunge@bell.net,14609956,000000122555502,2,2,,1
318891,17-JAN-12,16-JAN-12,Ilona,,en,216.183.91.254,dpanday@sympatico.ca,14623574,000000122595424,3,3,follow-up with customer who have repeat problems.,3
318892,17-JAN-12,16-JAN-12,Rajesh Kumar,,en,70.53.222.161,lisa.assaly@sympatico.ca,14627252,000000122587560,4,4,,4
318893,17-JAN-12,16-JAN-12,Cherine,,fr,76.67.145.79,hadock21@bell.net,14624968,000000122597367,4,4,,4
318894,17-JAN-12,16-JAN-12,Chiheb,,fr,76.67.145.79,hadock21@bell.net,14624970,000000122591271,4,4,,4
318895,17-JAN-12,16-JAN-12,Grant,,en,70.27.132.102,aginont@sympatico.ca,14620668,000000122591690,5,3,customer service ok  bt wanted cellfone with annual fee of 100 and pay for use to compete with competitors and you fell short    i think you could have GIVEN me the instrument to keep my business as i have all my other services with you    for the sake of $99 you lost me and now i look to others for all services to compete with your total services including cell.,2
318896,17-JAN-12,16-JAN-12,Salvador,,en,184.145.72.24,mtmh@bell.net,14628732,000000122596509,4,3,"I am frustrated that since we have returned to Bell, we continue to have issues that we never had with Rogers.
It is making it very difficult to want to continue on as a Bell customer.",3
318897,17-JAN-12,16-JAN-12,Sonia,,fr,67.71.183.39,michel54@sympatico.ca,14628360,000000122601515,1,1,"Pour internet je paye pour de la haute vitesse et je n'ai pas la haute vitesse car je n'ai pas plus de 5.08 Mb/s, et la haute vitesse devrait se situer entre 7.5 Mb/s et 8.5 Mb/s, et on m'obstine sur ce fait. Même un de vos employés du service internet m'a dit que je ne pouvais avoir la pleine vitesse car je suis à plus de 3 kilomètres du serveur, mais le service de facturation s'entête à me dire le contraire. Je songe sérieusement à changer de fournisseur pour tout ce qui concerne internet et la téléphonie.
Michel Lefèbvre, Varennes, Qc",1
318898,17-JAN-12,16-JAN-12,Mario,,en,70.26.151.22,sharlyn@bell.net,14630892,000000122588988,5,5,"Nothing, really....he did SUCH a good job I called him SUPER MARIO!!!",4
318899,17-JAN-12,15-JAN-12,Stephen,,en,67.68.89.35,dmcrobie@sympatico.ca,14613862,000000122582049,5,5,,5
318900,17-JAN-12,16-JAN-12,Rolando,,en,69.156.108.90,ppearn@sympatico.ca,14629686,000000122588743,1,1,listen and not argues with the client,1
318901,17-JAN-12,16-JAN-12,Cindy,,en,76.69.222.69,jada13@sympatico.ca,14625582,000000122596922,5,4,I did not call I used something on screen to reboot,5
318902,17-JAN-12,16-JAN-12,Timmy,,en,69.158.140.248,buddymartin1@sympatico.ca,14622014,000000122600255,,,"KEEP YOUR PROMISES TO DELIVER 
BETTER SERVICE. IMPROVE THE TV selection 
without raising prices.  bob m",
318903,17-JAN-12,16-JAN-12,Wissem,,fr,184.145.177.67,degre_m@sympatico.ca,14623190,000000122588573,3,1,resoudre le probleme,
318904,17-JAN-12,16-JAN-12,Ines,,fr,184.145.177.67,degre_m@sympatico.ca,14623188,000000122589944,3,1,ont ma dit que mon dossier serai remis a des expert et quecela pourai prendre 2 a 3 jour (pas acceptable),
318905,17-JAN-12,16-JAN-12,Sana,,fr,69.156.74.59,marie-josee.couturier@sympatico.ca,14627912,000000122590812,5,5,,5
318906,17-JAN-12,16-JAN-12,Nadim,,fr,174.92.192.6,aleb@sympatico.ca,14620798,000000122611640,1,1,m'expliquer pourquoi mon utilisation internet est différente des mois précédents quand je fais la même utilisation,2
318907,17-JAN-12,16-JAN-12,Walim,,en,174.89.236.98,plgarant@sympatico.ca,14629612,000000122599917,1,1,listen to my problem,2
318908,17-JAN-12,16-JAN-12,Joelle,,en,76.69.130.44,harshad.pancholi@sympatico.ca,14625012,000000122602672,4,1,since last two months we have been waiting for the discount of our internet as was offered by bell in december.we are still waiting despite many phone calls,1
318909,17-JAN-12,16-JAN-12,Lorrey,,en,67.71.95.236,mamarko@sympatico.ca,14627736,000000122603253,5,3,Be more familiar with the nature of Apple products and ask about what system was being used sooner.,4
318910,17-JAN-12,16-JAN-12,Ahmed,,en,184.145.131.32,william.billing@bell.net,14632316,000000122594255,5,4,,5
319402,16-JAN-12,13-JAN-12,Nizar,,fr,70.24.213.87,icebab@sympatico.ca,14594274,000000122535911,5,5,,4
319403,16-JAN-12,13-JAN-12,Luis,,en,70.29.46.44,michellewilson@sympatico.ca,14597416,000000122552088,2,1,I was told that my internet would be fixed and ready to use on the saturday and is still not fixed as of yet,3
319404,16-JAN-12,09-JAN-12,Oussama,,fr,64.229.131.124,danielle.dulude@sympatico.ca,14538482,000000122449642,3,4,,4
319405,17-JAN-12,17-JAN-12,,,en,198.96.178.33,,,,5,5,,5
319406,17-JAN-12,16-JAN-12,Arthur,,en,69.157.56.247,benwfa@sympatico.ca,14621564,000000122590927,5,5,,4
319407,17-JAN-12,15-JAN-12,Sulochana,,en,67.70.104.158,ssrenshaw@bell.net,14619204,000000122582176,4,4,THANK YOU!,5
319408,17-JAN-12,16-JAN-12,Dashrathan,,en,70.53.48.185,w.langley@sympatico.ca,14632192,000000122602633,5,5,,5
319409,17-JAN-12,16-JAN-12,Wissem,,fr,70.24.248.245,georgette.latraverse@sympatico.ca,14624598,000000122614770,3,4,"Jeudi, le 5 janv. j'ai dû faire appel à 3 techniciens avant d'avoir la connexion
établie.- Lundi,le 9 janv. la connexion
interrompue par erreur 421; 2 techni-ciens n'ont pu corriger cette erreur.-
Mardi, le 10 janv. le 6ième technicien
contacté  a rétabli le service. - Nou-velle panne durant la fin de semaine
du l4 et l5 janv. causée par l'erreur
4102; hier soir le l6 janv. le 7ièmte
technicien a corrigé la situation.
j'espère!",
319410,17-JAN-12,16-JAN-12,Luis,,en,68.56.11.17,e.m.ankenmann@sympatico.ca,14623708,000000122601042,4,4,"This was my third try at trying to resolve the issue. Finally! If you block someone's account for security reasons, don't send the verification code to the blocked account. Impoosible to resolve the problem.that way. ",4
319411,17-JAN-12,16-JAN-12,Snehalatha,,en,184.148.172.243,sayeed.reta@sympatico.ca,14630720,000000122589634,4,5,"My problem was satisfactorily solved by Snehalatha. However, when I had called a few days earlier to upgrade my Internet service, the  letter of offer to me from Bell (with the monthly amount) was not available to the agent. This should have been the starting point for discussion of the various options available to me given my current usage and storage patterns/requirements. Also, there should be a clear articulation of whether or not the new option would in any way impact the current services being utilized under the existing service plan before the upgrade  ",4
319412,17-JAN-12,16-JAN-12,Serge,,fr,184.144.155.30,blaisjejo@sympatico.ca,14621716,000000122588535,1,1,faire fonctioner mon ipod sur wifi,1
319413,17-JAN-12,16-JAN-12,Grace,,en,76.69.135.9,roman.melnyk@sympatico.ca,14630318,000000122612307,5,5,"There is nothing to add to this
excellent, professional and very competent service. Grace should be  training future staff to further extend this excellence of service.",5
319414,17-JAN-12,16-JAN-12,Vijay,,en,64.229.183.135,goody747@sympatico.ca,14624772,000000122592327,5,5,,5
319415,17-JAN-12,17-JAN-12,,,en,65.95.106.186,,,,5,5,,5
319416,17-JAN-12,16-JAN-12,Katrina,,en,184.145.116.147,gdougall@sympatico.ca,14624538,000000122600668,1,1,"
I would like my Internet Bill be be the same as others. Rate now I am pay 15 dollars more per month,

I will be leaving Bell soon and connect with Tech Savey. Bye Bye",1
319417,17-JAN-12,16-JAN-12,Rebeca,,en,69.156.99.129,purvess@sympatico.ca,14629746,000000122613288,3,2,Better explanation of why internet signal is intermittent,4
319418,17-JAN-12,16-JAN-12,Marc,,en,174.92.139.93,c-nymeyer@bell.net,14622048,000000122590494,1,1,I received poor customer service when calling into Bell.  I have never spoken to a customer rep that is even remotely helpful.  I also find it VERY hard to speak to someone who barely speaks english.  Luckily the service tech that came to the house was extremely helpful and able to resolve the problem (he should be thanked).  This is not the first time that I have found it frustrating when calling into Bell.,2
319419,17-JAN-12,16-JAN-12,Katherine,,en,69.159.74.4,repaye@bell.net,14630020,000000122589473,5,4,"Given me better pricing to begin with.  It doesn't seem right that I have to call for better service, bell should be calling me offering competitive pricing to keep me as a long time customer happy.  I am still irritated I had to ask for better pricing.
",3
319420,17-JAN-12,16-JAN-12,Ghorden,,en,70.27.2.254,rocndj@sympatico.ca,14630268,000000122613889,4,4,,4
319421,17-JAN-12,15-JAN-12,Amir,,fr,70.55.119.234,gestmontgagn@sympatico.ca,14614700,000000122578114,5,5,Merci  pour votre gentillesse,5
319422,17-JAN-12,16-JAN-12,Kali,,en,174.94.26.97,al.bradford@sympatico.ca,14620726,000000122595278,5,5,,5
319423,17-JAN-12,16-JAN-12,Rudys,,en,99.255.30.113,dawnsal@bell.net,14623116,000000122595961,4,4,,5
319424,17-JAN-12,11-JAN-12,Walid,,fr,70.26.232.219,pawdedeux@sympatico.ca,14572368,000000122494723,2,2,me dire durant le premier appel que le modem n'etait pas assez puisant au lieu de me dire de rapporter mon ordi au magasin,3
319425,17-JAN-12,11-JAN-12,Adel,,fr,70.26.232.219,pawdedeux@sympatico.ca,14572366,000000122499343,3,3,cette personne m' finalement dit que mon ordi n'etait pas le probleme mais le branchement du modem etait pas assez fort.  J'aurai aime que le premier conseiller me le dise avant que je retourne chez Futur Shop,3
319426,17-JAN-12,16-JAN-12,Jdey,,fr,70.29.190.183,claude.dufault@bell.net,14622580,000000122613517,5,5,parfait,5
319427,17-JAN-12,12-JAN-12,Noureddine,,fr,174.91.206.144,myctremblay@sympatico.ca,14585190,000000122527004,5,1,il faut acheter un moderm plus fort pour contourner celui de bell pour avoir le rendement necessaire doit investir $350.00 pas certain de rester avec bell ,3
319428,17-JAN-12,14-JAN-12,David,,en,70.30.34.234,nml_house@sympatico.ca,14608834,000000122564088,5,5,,5
319429,17-JAN-12,16-JAN-12,Ritwik,,en,76.68.95.88,laidlawm@bell.net,14626970,000000122596677,5,4,,4
319430,17-JAN-12,09-JAN-12,Mariem,,fr,184.148.216.247,rtleblanc@sympatico.ca,14545808,000000122429760,2,2,"La dame avec qui j'ai parlé  a été polie  mais se trouvait en Tunésie et moi au Québec,moi je préfère encourager les québécois",
319431,17-JAN-12,15-JAN-12,Ahmed Khalil,,fr,70.55.66.102,laureco@sympatico.ca,14616324,000000122585812,5,5,,4
319432,17-JAN-12,15-JAN-12,Rod,,en,70.26.176.68,jokrasa@sympatico.ca,14615800,000000122578275,1,1,I was switched to the wrong profile... getting bandwith of 1.8 Mbps when I should have been getting more than 5 Mbps as I am paying for performance !,1
319433,18-JAN-12,16-JAN-12,Mohamed,,fr,184.146.76.174,mobarco@sympatico.ca,14628556,000000122614681,5,5,Merci mille fois pour pour le bon service offert par Mohamed,5
319434,18-JAN-12,26-DEC-11,Ronald,,en,184.147.182.207,k.lampman@sympatico.ca,14366822,000000122134633,5,5,,5
319435,18-JAN-12,16-JAN-12,Salvador,,en,184.147.182.207,k.lampman@sympatico.ca,14626516,000000122607764,3,2,,2
319436,18-JAN-12,17-JAN-12,Sana,,en,207.219.69.246,mikewarren2@sympatico.ca,14641960,000000122624607,4,4,,4
319437,18-JAN-12,17-JAN-12,Med Amine,,fr,70.25.38.72,gilles081@sympatico.ca,14637656,000000122640010,4,4,"Problème de haute vitesse ne renconte pas mais attente merci quand même
Il manque une tour il me dise que je suis a 4.5 km je suis dans la ville de st Eustache !",4
317942,15-JAN-12,13-JAN-12,Adnan,,en,70.31.19.43,slk@sympatico.ca,14600242,000000122538714,4,4,,4
317943,15-JAN-12,11-JAN-12,Ashwini,,en,76.69.113.171,mt-csontos@bell.net,14571682,000000122504676,3,3,After three years you guys could get the name on the account correct. I am getting tired of correcting you and yet you still can not get it right.,2
317944,17-JAN-12,13-JAN-12,Ahmed,,fr,70.26.17.114,moukangha@sympatico.ca,14597726,000000122533006,5,5,"absolument rien, ce fut parfait",5
317945,17-JAN-12,13-JAN-12,Geoff,,en,174.92.13.76,young2080@sympatico.ca,14601736,000000122539022,5,5,,5
317946,18-JAN-12,17-JAN-12,Diaraye,,fr,174.92.183.103,claire020@sympatico.ca,14635276,000000122638525,1,1,,1
317947,18-JAN-12,17-JAN-12,Robert,,en,65.95.70.185,jcoates6@sympatico.ca,14638806,000000122638645,1,1,,1
317948,18-JAN-12,17-JAN-12,Christopher,,en,67.70.105.199,dave.synott@sympatico.ca,14635818,000000122615936,5,5,,4
317949,18-JAN-12,17-JAN-12,Mohamed,,fr,76.69.109.207,sigfried.holuigue@bell.net,14644930,000000122623091,5,4,,5
317950,18-JAN-12,17-JAN-12,Gregory,,en,68.179.14.121,roni.aharon@sympatico.ca,14644110,000000122621263,5,5,,5
317951,18-JAN-12,17-JAN-12,Xavier Sebastian,,en,69.158.178.215,metron@sympatico.ca,14641744,000000122630986,1,1,"get the job done quicker
My son gave me the info in 3 minutes
Your agent took over 20 and never completed my request",1
317952,18-JAN-12,17-JAN-12,Omar,,en,74.14.47.153,thebat@sympatico.ca,14645740,000000122633414,5,5,"Actually nothing.  My issue could not be resolved when I first called, it required a call back.  I was told that I would receive a call back withing 48 hours when my issue was resolved.  In fact I received a call back within a couple of hours telling me that my issue was resolved.  I was very, very pleased at the quick response.",5
317953,18-JAN-12,17-JAN-12,Sarah,,en,69.158.161.148,robmor100@sympatico.ca,14644036,000000122631853,5,5,"nothing, and she spoke perfect English which is a so much better experience for the customer!",4
317954,18-JAN-12,17-JAN-12,Patrick,,en,174.92.84.78,ouseley@sympatico.ca,14642804,000000122642001,5,5,,5
317955,18-JAN-12,17-JAN-12,Paola,,en,184.147.190.153,g.coady@sympatico.ca,14637292,000000122621312,5,5,,5
317956,18-JAN-12,17-JAN-12,Michael,,en,207.219.125.160,tcuratolo@sympatico.ca,14645658,000000122616097,2,2,I called back and spoke to another customer service agent (ID #1729316) who was very helpful and went out of her way to help me. I wish all your customer service agents were like her. ,3
317957,18-JAN-12,17-JAN-12,Chad,,en,174.89.25.219,lhearn@sympatico.ca,14640464,000000122631596,3,3,"My mail box was hacked, this attack came through the server; I assume that is MSN.  Your staff originaly suggested I change my mail password.  The change was the correct route,but I was frustrated by the lack of information as to how all this could happen and how MSN Sympatico would prevent it from happening again.  Also how widespread was the problem?  When did the attack begin on other customers?  Did the password change resolve other customer's problems?  Why was there not a news letter alerting your customers as to the potential threat?",4
317958,18-JAN-12,17-JAN-12,Moises,,en,74.15.65.8,vagnh@sympatico.ca,14646096,000000122635707,4,3,,3
317959,18-JAN-12,15-JAN-12,Lamya,,fr,67.68.188.51,darkange@sympatico.ca,14613514,000000122573033,3,3,je ne m'attendais pas a regler mes problèmers en pleine nuit...la téléphoniste par contre tres polie,5
317960,18-JAN-12,16-JAN-12,Mehdi,,fr,174.93.209.51,lserge.t@bell.net,14627440,000000122612264,5,5,,4
317961,18-JAN-12,16-JAN-12,Ayesha,,en,184.144.71.69,darlene.munroe@sympatico.ca,14622994,000000122597821,3,3,Have someone I can understand better and keep Canadian calls in Canada,4
317962,18-JAN-12,17-JAN-12,Karen,,en,70.54.149.238,bob.sochasky@sympatico.ca,14634414,000000122636036,5,4,None,4
317963,18-JAN-12,17-JAN-12,Yaseen,,en,184.147.132.18,jjmcavoy@sympatico.ca,14639114,000000122624065,4,4,nothing!,4
317964,18-JAN-12,17-JAN-12,Melinda,,en,64.231.131.127,lylebev@sympatico.ca,14640884,000000122619371,5,5,,4
317965,18-JAN-12,17-JAN-12,Xenia,,en,174.89.25.219,lhearn@sympatico.ca,14640466,000000122630226,4,4,"This was my second call on the same problem as when I was instructed to change my password, I received an e-mail confirming the change.  Then I went to my box and upon sign in the new password would not work.  So when I made this call the technician was very efficient and sharp. He pointed out (to my surprise) that I was not on the account, my wife is the account holder and I am a second e-mail address.  So he had to do some extra work to get me reset.  He did offer more precise answers as to how the mail attack works.  There is still no guarantee that the hack cannot happen again, as MSN has not plugged the hole in security.  I need to know when this happens. ",4
317966,18-JAN-12,14-JAN-12,Alexander,,en,64.229.184.8,haldanes55@bell.net,14605670,000000122563371,5,4,,4
317967,18-JAN-12,17-JAN-12,Jean-Raynaud,,en,69.156.50.186,ellebren@sympatico.ca,14636668,000000122621686,5,5,,5
317968,18-JAN-12,17-JAN-12,Wynbert,,en,65.95.40.19,davcat@sympatico.ca,14635804,000000122619807,5,5,nothing,5
317969,18-JAN-12,17-JAN-12,Pradheep Kumaar,,en,174.93.49.15,suzan.pokluda@sympatico.ca,14645432,000000122620879,5,4,"I didn't realize I had already resolved the issue myself just before I called BELL. Pradheep confirmed that I had done the right thing, and he offered another step that I could try if that didn't work. Otherwise, he was pleasant to deal with. I had a hard time to discern the pronounciation of his name; I like to know who I'm speaking with. He did introduce himself right away, but I did not catch it, and I had to ask him to repeat it for me a couple times. ",5
317970,18-JAN-12,13-JAN-12,Wayne,,en,184.147.10.77,ubland@bell.net,14601198,000000122533665,4,4,,4
317971,18-JAN-12,17-JAN-12,Mohamed,,fr,76.68.200.78,s1.pouliot@sympatico.ca,14644386,000000122618828,5,5,Félicitation il a répondu a toutes mes questions.,4
317972,18-JAN-12,17-JAN-12,Adam,,en,70.54.232.250,mroske@sympatico.ca,14642278,000000122629105,4,1,"I am on a dial-up connection and continue to have an email issue. I get in to my email account, but cannot open any emails or link to other folders. Please help",
317973,18-JAN-12,17-JAN-12,Jason,,en,174.89.126.108,genkraft@sympatico.ca,14637512,000000122628821,3,3,"The tech dept very difficult to hear
even with my phone turned as high as it will go, static and faded in and out.
Basic speed is way to slow in the evening goes down to 4 and even at certain time during the day.
YOUR INCREASING THE COST AND LOWERING THE SERVICE!",2
317974,18-JAN-12,04-JAN-12,Mohammed,,en,70.49.84.254,fhkeller@sympatico.ca,14477756,000000122322561,5,3,It was a database problem which had to referred back to the manufacturer (in our case where we bought it.  Issue seems to be resolved,4
317975,18-JAN-12,17-JAN-12,Rene Jose,,en,184.147.3.15,lewisrvlg@sympatico.ca,14640458,000000122620700,5,5,"The technician waas very efficient & knowledgeable, spoke excellent English and resolved the e-mail issue quickly.",5
317976,18-JAN-12,17-JAN-12,Rashika,,en,64.228.143.111,barbnron@bell.net,14634034,000000122622760,4,5,n/a,5
318474,15-JAN-12,14-JAN-12,Kamel,,fr,64.229.214.173,michelhudon@sympatico.ca,14608354,000000122568328,3,4,"Le conseiller Kamel était le deuxiemme conseiller a qui je parlais depuis la fin de l'avant midi pour solutionner un probleme occasionné par un représentant de Bell pour une mise à jour du modem. Le premier représentant (Amad ?) apres 2 heures d'intervention m'a tout simplement dit qu'il allait me rappeller d'ici 1h30 pour trouver une solution..ce qui n,a pas fait..Concernant le representant Kamel, il a été attentif a mes attentes mais il a fallu que j'insiste que le probleme avait été occasionné par Bell pour qu'il prenne en charge mon dossier et demander de l'aide avec un conseiller de niveau supérieur..la solution d'aller voir un informticien de apple pour solutionner les problemes de 3 des 6 ordinateurs ne correspondaient pas mes attentes...plus de 4 heures de perdus a trouver une solution suite à une mise a jour du Modem...le premier representant ne m'a jamais rappellé et n'a rien inscit dans mon dossier...je suis perplexe d'évaluer mon expérience client avec vous...",3
318475,15-JAN-12,14-JAN-12,Nelly,,en,76.66.165.102,dszoberman@sympatico.ca,14604562,000000122567857,3,3,"This comment does not reference this particular representative but I feel it necessary to provide information regarding the calls leading up to it.
When I originally called about the problem on Tuesday January 10, 2012 the representative I spoke with sounded as if she was familiar with the problem and the process to correct the issue. I called again on January 13 to get an update because this same representative on January 10 said I would know when the problem was resolved because I would be prompted to change my password when logging in to Bell Mail within 24  72 hours and I had not seen any changes. It is clear based on the follow up conversation I had with a representative on January 13 I was not provided with the proper instructions and process by the representative on January 10. I gave the representative on January 10 a good rating on the survey if in fact it was this representative the survey was referenced to. If I had known after the call on January 10 what I was informed of on January 13 I would not have given her such a good rating.
I have been with Bell Sympatico for 10 years and fortunately I do not experience many problems but when I do I find the technical support representatives often provide incorrect instructions and information. The only reason I do not change to another internet service provider is because my primary email address is circulated to too many people and companies and would be a great inconvenience. Over the 10 years I have been with Bell Sympatico I have seen no improvement in the quality of service from the technical support department.
I would appreciate and explanation.

Thank you",3
318476,15-JAN-12,11-JAN-12,Meriem,,fr,70.53.185.157,monique.berube44@sympatico.ca,14571554,000000122484326,1,,"Réagir plus rapidement. J'ai été privé du service Internet pendant 4 jours 1/2.
J'aimerais une compensation pour ce manque.",1
318477,15-JAN-12,14-JAN-12,Jordan,,en,65.93.176.212,gunnns@bell.net,14605604,000000122563997,5,3,my clock changes time on it's own and confuses my email. It's an old computer and the O.S. is malfunctioning... but now the outlook express is working. ,5
318478,15-JAN-12,11-JAN-12,Aivi,,en,70.50.99.160,lori_cooke@sympatico.ca,14570130,000000122496121,5,5,,4
318479,15-JAN-12,13-JAN-12,Sajid,,en,70.29.93.216,rosecathy@bell.net,14599436,000000122553159,1,1,solve my problem,2
318480,15-JAN-12,02-JAN-12,Jessica,,en,184.145.62.198,sbobkin@sympatico.ca,14454872,000000122276537,5,5,,5
318481,15-JAN-12,14-JAN-12,Suresh,,en,74.12.138.242,jcwright@sympatico.ca,14606280,000000122568514,5,5,"If it was a server problem, as reported to me, then you should have found it before it caused a problem for me.",4
318482,15-JAN-12,13-JAN-12,Brenda,,en,76.67.30.138,sssound@sympatico.ca,14600416,000000122535624,5,5, ,5
318483,15-JAN-12,13-JAN-12,Padmanaban,,en,76.67.30.138,sssound@sympatico.ca,14600418,000000122536079,5,5,,5
318484,15-JAN-12,14-JAN-12,Seshadri,,en,74.15.97.106,peter.mcculloch@sympatico.ca,14609206,000000122569021,3,1,"First thing is come when you said you would, second stop denying that you are the problem and stop with the BS by inferring that the customer knows nothing. We are not impressed. We were told we had high speed, but it is very slow. I believe we have been paying for high speed and if that is confirmed we would like a rebate. ",1
318485,15-JAN-12,14-JAN-12,Jeff,,en,64.229.215.243,ez4unm@sympatico.ca,14604910,000000122555929,2,3,"Be more flexible on most demand and, also, do not charge the bill.",3
318486,15-JAN-12,14-JAN-12,Hatem,,fr,65.94.171.85,miniluc@sympatico.ca,14608446,000000122564213,5,5,,5
318487,15-JAN-12,14-JAN-12,Mindy,,en,74.15.4.242,goran.lekic@sympatico.ca,14605490,000000122571005,5,3,,
318488,15-JAN-12,14-JAN-12,Edward,,en,69.159.69.202,spencers.charters@sympatico.ca,14610656,000000122557097,5,5,Nothing,4
318489,15-JAN-12,14-JAN-12,Jeff,,en,70.26.99.104,mccorn@sympatico.ca,14608180,000000122556838,4,3,,3
318490,15-JAN-12,13-JAN-12,Linda,,en,70.50.186.48,lthompson@sympatico.ca,14596444,000000122553519,5,5,"Nothing - I was pleased that the representative could speak English well, and she was very nice to work with.  I am completely satisfied. ",5
318491,15-JAN-12,12-JAN-12,Ridha,,fr,184.148.223.44,shalompaix@sympatico.ca,14587536,000000122523852,2,2,oui. Le problème est que la vitesse internet de sympatico est très lente et elle varie selon les heures auxquelles je me connecte. Il fadurait que vous stabilisiez la vitesse et qu'elle soit équivalente à celle du service auquel je suis abonné. Le technicien m'a dit que la vitesse était normale mais juste après l'appel la vitesse a augmenté pour baisser le lendemain,5
318492,15-JAN-12,15-JAN-12,Frank,,en,174.89.235.21,medicaleditor@bell.net,14608214,000000122572520,4,5,,5
318493,15-JAN-12,14-JAN-12,Eddy,,en,174.89.235.21,medicaleditor@bell.net,14608216,000000122571473,4,5,,5
318494,15-JAN-12,05-JAN-12,Bettaib,,fr,70.26.240.213,beaucour@sympatico.ca,14490210,000000122343385,4,5,,5
318495,15-JAN-12,07-JAN-12,Rodolfo,,en,184.145.103.96,douglas.parent@sympatico.ca,14520794,000000122404164,5,5,Shorter wait time for a technician,5
318496,15-JAN-12,06-JAN-12,Troy,,en,76.64.224.250,jane67@sympatico.ca,14509842,000000122389216,3,2,"I was told my the Bell Technician (#U23265) who came into my home to fix the problem with my satelite tv that I would not be charged for the service. There was nothing on my work order copy that I signed to state there would be a charge. The rep I talked to on the phone earlier also did state that if the problem wasn't my fault, there would likely not be a charge. I ended up having to pay half of the $75 service fee. Not impressed. ",2
318497,15-JAN-12,13-JAN-12,Houcem,,fr,174.95.220.211,denisfrancine8@sympatico.ca,14592214,000000122553674,3,1,j'ai encore le même problème ,3
318911,16-JAN-12,15-JAN-12,Jeff,,en,76.70.112.70,novakdf@sympatico.ca,14617706,000000122575024,1,1,"On Jan. 16 I received 5 more messages ""DELIVERY STATUS NOTIFICATION FAILURE"" which I marked as JUNK Somebody is using my mail to sens those messages..",2
318912,16-JAN-12,15-JAN-12,John,,en,74.198.164.140,bengchan@sympatico.ca,14612628,000000122585189,4,4,,4
318913,16-JAN-12,15-JAN-12,Salvador,,en,70.27.130.22,jandp.freeman@sympatico.ca,14615380,000000122581518,3,2,"The Technical Agent did not know how I could set up my email address on a new computer I bought.  I'm not sure he should know how, but someone must.",3
318914,16-JAN-12,15-JAN-12,Khaled,,fr,65.9.10.215,ldubuc@bell.net,14616360,000000122576011,5,5,,5
318915,16-JAN-12,14-JAN-12,Hanene,,fr,174.93.150.206,mauriceleblanc@sympatico.ca,14608154,000000122556289,5,5,,5
318916,16-JAN-12,15-JAN-12,Manel,,fr,74.12.228.155,paulcarmen@sympatico.ca,14617924,000000122574872,5,4,,5
318917,16-JAN-12,15-JAN-12,Bernard,,en,74.12.62.174,robertmcgee@sympatico.ca,14618508,000000122577824,2,3,"Improve voice quality of technician's telephone line,and improve courtesy of technician's instructions. (He lost patience with me)
",2
318918,16-JAN-12,07-JAN-12,Alpha,,en,69.77.185.60,luc.sandy@sympatico.ca,14523782,000000122401415,5,5,Outstanding service!  All pleased with the service we receive from Bell.,5
318919,16-JAN-12,14-JAN-12,Neha,,en,76.68.45.106,DorisHole66@bell.net,14601946,000000122560984,5,5,"The gentleman who i spoke to was great friendly and helped me with all my needs to what may have gone wrong,very pleased thank you again",5
318920,16-JAN-12,13-JAN-12,Anne,,en,76.66.86.139,lleishman@bell.net,14596276,000000122542907,5,5,less wait time to speak to a representative,5
318921,16-JAN-12,15-JAN-12,Rene Jose,,en,184.146.64.26,billymag@sympatico.ca,14612700,000000122582015,4,5,less time on hold would be nice,5
318922,16-JAN-12,15-JAN-12,Wajdi,,fr,69.156.57.27,nelson.v@sympatico.ca,14617590,000000122578505,5,5,nil,5
318923,16-JAN-12,15-JAN-12,Ahmed,,fr,69.156.57.27,nelson.v@sympatico.ca,14617592,000000122578964,5,5,nil,5
318924,16-JAN-12,12-JAN-12,Edgar,,en,174.88.24.172,brookeknit@bell.net,14577744,000000122527344,3,2,maybe explain our modem only works on 3 computers ,3
318925,16-JAN-12,12-JAN-12,Chantal,,en,174.88.24.172,brookeknit@bell.net,14577746,000000122522538,4,3,i still can not get on the web site but now understand why ,4
318926,16-JAN-12,15-JAN-12,Oussama,,fr,65.94.176.143,susielanglois@sympatico.ca,14619336,000000122585954,5,5,Il était un peu difficile à comprendre à cause de son accent.,5
318927,16-JAN-12,12-JAN-12,Franssesca,,en,50.101.33.245,gerry.killeen@sympatico.ca,14580554,000000122519015,5,4,,4
318928,16-JAN-12,12-JAN-12,Porushotham,,en,99.90.165.78,ken.hutt@sympatico.ca,14582812,000000122518528,5,5,,5
318929,16-JAN-12,14-JAN-12,Krishidhar,,en,174.92.99.15,whazlett@sympatico.ca,14611544,000000122556731,5,5,The agent told me that the technician would be at my home from 1-6. Later when I call I was told that the tech would be there in the 6-9 pm time slot. That was a missed opportunity for client service. It all turned out well because I called back. ,4
318930,16-JAN-12,14-JAN-12,Ahmed,,en,174.92.99.15,whazlett@sympatico.ca,14611542,000000122567000,5,5,,4
318931,16-JAN-12,14-JAN-12,Eddy,,en,174.92.99.15,whazlett@sympatico.ca,14611546,000000122564449,5,5,The tech who came to my house was pleasant and very helpful. ,5
318932,16-JAN-12,13-JAN-12,Denys,,en,70.24.163.107,lorrainekwan@sympatico.ca,14596352,000000122538139,5,5,Not let by internet service go down.,5
318933,16-JAN-12,15-JAN-12,Ronald,,en,74.12.188.59,fmclaughlin@sympatico.ca,14614392,000000122579975,5,5,,5
318934,16-JAN-12,12-JAN-12,Myriam,,fr,67.70.27.132,saragtony@sympatico.ca,14587352,000000122511570,4,3,Il y avait conflit entre les systems d'antivirus et il y aurait d'autres facon de regler le problem ,4
318935,16-JAN-12,14-JAN-12,Suresh,,en,216.118.213.252,m.loftus@sympatico.ca,14607742,000000122564409,2,2,"As of 48 hours after this call, the issue has still not been rectified and I am still left without internet service. ",1
318936,16-JAN-12,15-JAN-12,Naveenkumar,,en,184.144.105.179,linn.ell@sympatico.ca,14616474,000000122583977,5,5,"Nothing ,, all was Excellent",5
318937,16-JAN-12,15-JAN-12,Priya,,en,204.40.1.129,melody.doloroso@bell.net,14617188,000000122583839,4,5,n/a,5
318938,16-JAN-12,10-JAN-12,Danny,,en,50.100.166.216,izabella.dallago@sympatico.ca,14553880,000000122472843,5,5,,4
318939,16-JAN-12,13-JAN-12,Katrina,,fr,67.68.117.95,mario.per@sympatico.ca,14596912,000000122545793,5,5,Rien d'autre,5
318940,16-JAN-12,15-JAN-12,Jordan,,en,174.92.101.127,gcaulfield@sympatico.ca,14614624,000000122585237,5,5, every thing was perfect thank you,5
318941,16-JAN-12,15-JAN-12,Brenda,,en,70.25.15.21,plug@sympatico.ca,14618106,000000122580942,5,2,"When you call Bell and you are ask to select english or french, when you select english, I would love it that the persone would speak clear english and not jiburish that you can not hear clearly.",1
318942,16-JAN-12,11-JAN-12,Ritwik,,en,76.70.49.209,douglorie.ferrell@sympatico.ca,14565964,000000122491329,5,5,,4
318943,16-JAN-12,15-JAN-12,Nayeem,,en,64.231.189.184,lianneatkinson_9@sympatico.ca,14616422,000000122583822,5,5,,5
318944,16-JAN-12,13-JAN-12,Dhia,,fr,174.94.113.237,lorraine2112@bell.net,14596346,000000122537480,4,4,M'expliquer la raison de l'attente de 48 hres pour ravoir mon courriel fonctionnel..  ,4
318945,16-JAN-12,03-JAN-12,Juliio,,en,208.97.91.218,maggie.szlimak@sympatico.ca,14466610,000000122307506,4,4,,5
318946,16-JAN-12,12-JAN-12,Eya,,fr,70.26.185.46,pierre.perrault@sympatico.ca,14585980,000000122517591,3,3,,3
318947,17-JAN-12,16-JAN-12,Gilberto Jose,,en,184.145.64.21,evthread@sympatico.ca,14624018,000000122613816,,,"I have had 2 ticket numbers and over 5 hours of support to get issues resolved, so that the 2 new BB's I purchased and having switched from ROGERS to BELL(good decision??) I would like to have these services bundled. My internet service has been with Bell for a very long time, so I didn't think this would be so difficult.  I will fill out a survey, when I feel confident things are working as they should.Evelyn Threadgould",
318948,17-JAN-12,16-JAN-12,Naveenkumar,,en,70.24.2.125,klarissa@sympatico.ca,14626804,000000122612937,4,4,Bring these jobs back to Canada.  While I understood the person there are other times when I have not.  It is great that India is doing well with our former jobs but outsourcing has been bad for our country.,4
318949,17-JAN-12,16-JAN-12,Wayne,,en,69.159.60.90,noway29@bell.net,14629038,000000122598747,5,5,every thing was great,4
318950,17-JAN-12,16-JAN-12,Monica,,en,69.157.62.168,a.waite@sympatico.ca,14620536,000000122594059,4,4,Nothing,4
318951,17-JAN-12,16-JAN-12,Kevin,,en,74.12.250.185,barbara.guptill071@sympatico.ca,14621398,000000122587996,5,4,,3
318952,17-JAN-12,16-JAN-12,Sondes,,fr,67.68.111.83,andre_bergeron@sympatico.ca,14620960,000000122600832,5,5,"rien, tout est parfait.",5
318953,15-JAN-12,14-JAN-12,Ahmed,,en,184.148.117.236,normharrison@sympatico.ca,14608862,000000122565377,5,5,Best Tech I have dealt with yet.,5
317447,13-JAN-12,10-JAN-12,Christopher,,en,209.217.73.96,alexdavid@bell.net,14548588,000000122467480,5,5,,5
317448,13-JAN-12,12-JAN-12,Jay,,en,67.68.39.36,muriverne@sympatico.ca,14585160,000000122509235,5,5,nothing.,5
317449,13-JAN-12,12-JAN-12,Gloria,,en,70.31.52.46,louise.williams@sympatico.ca,14583674,000000122517911,1,1,Still waiting for a call back a day later. My problem was not solved and I am very dissatisfied with my service. I am seriously thinking of going to Rogers. I have been a Bell customer for 45 years.,1
317450,13-JAN-12,11-JAN-12,Joyce,,en,184.149.8.13,r.freier@sympatico.ca,14572794,000000122491983,1,1,answer the phone and solve the problem you created all by yourself !,1
317451,13-JAN-12,12-JAN-12,Fathi,,fr,174.88.228.9,a215bisson@sympatico.ca,14576356,000000122524668,4,2,que la ligne internet sois plus stable entre 18 hrs et 1 am car le services et tres lent,3
317452,13-JAN-12,11-JAN-12,Rodolfo,,en,69.157.51.36,derek.wainwright@sympatico.ca,14565650,000000122497694,5,5,n/a,4
317453,13-JAN-12,12-JAN-12,Alejandro,,en,76.67.20.246,h.schottler@sympatico.ca,14580970,000000122530432,5,3,,3
317454,13-JAN-12,12-JAN-12,Nicole,,en,67.71.92.86,judybarkley@bell.net,14582516,000000122517867,5,5,"Not a thing, everything was perfect, thanks.",5
317455,13-JAN-12,12-JAN-12,Emmanuelle,,fr,65.92.37.177,penelope98@sympatico.ca,14585872,000000122517656,5,5,Emmanuelle a été patiente et tres professionnelle. elle a répondu avec gentillesse a toutes mes questions.Merci,5
317456,13-JAN-12,10-JAN-12,Seshadri,,en,205.210.132.6,tnguyen321@sympatico.ca,14561472,000000122476766,1,4,Communication problem,3
317457,13-JAN-12,12-JAN-12,Bob,,en,174.91.46.50,george.djambazis@sympatico.ca,14580510,000000122508813,2,1,"I have been with Bell Internet Services for quite some time. I wanted to transfer my brother's sympatico email account to his Bell Internet Service account which my brother has had for quite some time. I was not interested in creating a new sympatico account. Considering I still point Outlook to pophm.sympatico.ca and smtphm.sympatico.ca to send/recieve email from @bell.net accounts, I don't see why a transfer of a sympatico email account cannot be done. I'm with Bell Internet Services, my brother is with Bell Internet Services, and my other brother is with Bell Internet Services, and I don't understand why what seems to be such a technically simple request cannot be done even for a family of long time customers.",2
317458,13-JAN-12,12-JAN-12,Dhanasekar,,en,207.61.217.44,guy.delaire@sympatico.ca,14580926,000000122512147,5,5,,4
317459,13-JAN-12,09-JAN-12,Noureddine,,fr,76.69.108.110,emmanuellemaille@bell.net,14539354,000000122450509,4,3,,4
317460,13-JAN-12,12-JAN-12,Fourat,,fr,65.94.71.120,c.pomer@sympatico.ca,14577874,000000122513813,4,3,"Changer mon modem; chaque matin quand j'ouvre, une lumière rouge est ammumée et je dois le débrancher et suivre les instructions; on a une commande pour le changer mais j'attends toujours",4
317461,13-JAN-12,11-JAN-12,Ahmed,,fr,76.69.109.209,chantal77@bell.net,14564592,000000122498594,5,4,non pas du tout tout était correcte. merci,5
317462,13-JAN-12,12-JAN-12,Neha,,en,65.95.160.78,smscarrow@sympatico.ca,14587762,000000122521264,5,4,,4
317463,13-JAN-12,12-JAN-12,Reina,,en,70.49.173.42,vachips@bell.net,14588610,000000122518689,5,5,nothing,5
317464,13-JAN-12,12-JAN-12,Ronald,,en,74.12.250.47,cassandchris@sympatico.ca,14578042,000000122513341,5,5,"Not have to wait for 22 minutes to finally speak to someone. I don't have time to wait that long it was terrible,",3
317465,13-JAN-12,24-DEC-11,Mario,,en,184.148.180.185,thebrowns_3@sympatico.ca,14355298,000000122110747,1,1,Provide customer service representatives who reside in Canada and can answer questions pertinent to the problem in questions.,2
317466,13-JAN-12,12-JAN-12,Tony,,en,74.14.163.13,dixie.connelly@sympatico.ca,14579296,000000122517938,5,5,Not a thing - the representative was excellent,5
317467,13-JAN-12,12-JAN-12,Mustapha,,fr,74.14.169.196,michele.bouthillier@sympatico.ca,14584676,000000122521944,5,5,,4
317468,13-JAN-12,12-JAN-12,Divya,,en,65.94.167.104,llariviere22@bell.net,14583586,000000122518070,5,5,all good,5
317469,13-JAN-12,11-JAN-12,Jose,,en,184.144.130.11,jdmcrae@sympatico.ca,14568228,000000122497526,2,1,resolve the problem.,4
317470,13-JAN-12,12-JAN-12,Mike,,en,70.27.98.18,doris011@sympatico.ca,14579442,000000122510759,4,5,Your response to the problem was satisfactory. ,5
317471,13-JAN-12,12-JAN-12,Sarra,,fr,76.67.199.217,robert_denise@bell.net,14586830,000000122515952,4,5,,5
317472,13-JAN-12,12-JAN-12,Denise,,en,184.145.92.35,fgriffiths@sympatico.ca,14580074,000000122512426,5,4,"I have had a lot of problems since last summer when Enbridge cut my phone line. I still seem to be having problems especially when it rains so, I am not sure my problems are over. As for my most recent call, the woman was very helpful, efficient and most importantly spoke Englishwith clarity.",3
317473,13-JAN-12,12-JAN-12,Sam,,en,174.89.126.58,jon.clarke@sympatico.ca,14582338,000000122511247,4,4,,4
317474,13-JAN-12,02-JAN-12,Luis,,en,64.231.248.75,dandjwiebe@sympatico.ca,14446130,000000122279473,5,3,,4
317475,13-JAN-12,10-JAN-12,Gloria,,en,184.147.224.198,raymcafee@sympatico.ca,14559254,000000122468128,5,5,Train your accounting department.,5
317476,13-JAN-12,12-JAN-12,Sharon,,en,67.68.43.204,jarekijola@bell.net,14581704,000000122518405,5,5,Nothing. Everything was perfect.,5
317477,13-JAN-12,06-JAN-12,Abderrahmane,,fr,65.94.4.227,gi.al@bell.net,14508692,000000122383847,1,4,"Moins de temps en attente, meilleur information sur mon dossier puisque personne n'était au courant de l'objet de mon appel alors que je faisais référence à une lettre que j'avais reçu de Bell.",
317478,14-JAN-12,13-JAN-12,Basker,,en,69.158.78.233,ted.tidmarsh@sympatico.ca,14600800,000000122531455,5,4,,4
317479,18-JAN-12,16-JAN-12,Mohan,,en,204.10.243.228,steve-danielle@sympatico.ca,14631322,000000122601383,5,5,"Not really the experience with the CSR I had issue with, but what led up to it.   A Bell rep called me on the Saturday prior to discuss my current plan, provide me an upgrade and adjust my rate for being a long term client.    They were a bit vague, told me it didn't require a hardware change and no service call needed, yet Bell calls me on Monday to confirm my service call?  At one point, I had to question whether I was actually speaking to a representative from Bell.  That is where I was confused.   The CSR I spoke to on Monday confirmed that a tech did need to visit as they needed to replace my modem so the initial sales rep was wrong in his comments.  I also didn't receive an email confirmation of the changes that were made to my plan, including confirmation of the price agreement...makes me a bit leary that everything the sales guy promised may not be the case.  I am still waiting for that confirmation that I was promised.  The sales rep on Saturday also stated Bell does not port throttle, yet the technician that came out yesterday said I might want to call back to confirm that statement with Bell technical when using a P2P service to download files.",4
317480,18-JAN-12,17-JAN-12,Budala,,en,67.70.105.234,tomheather@sympatico.ca,14645908,000000122632756,4,4,"listen to the full question before starting 
.",5
317977,15-JAN-12,13-JAN-12,Venkatesh,,en,76.64.20.227,seidelberg@sympatico.ca,14599960,000000122538029,4,5,,4
317978,15-JAN-12,12-JAN-12,Kevan,,en,69.156.179.179,cb.steven@sympatico.ca,14578072,000000122518355,5,5,,5
317979,15-JAN-12,02-JAN-12,Joe,,en,184.145.105.20,rodrigue2@sympatico.ca,14454358,000000122279003,5,5,,5
317980,16-JAN-12,15-JAN-12,Nora,,en,174.92.67.214,pamela.tobin@sympatico.ca,14617840,000000122573469,5,5,"Nora was excellent and resolved my problem in a very short period of time.  It was the first time I spoke with someone who spoke English, as a first language.",5
317981,16-JAN-12,11-JAN-12,Karen,,en,70.31.49.196,margaretporter@bell.net,14570670,000000122488152,2,1,"I phoned because the Bell interntet security was shutting down my computer when it was in process of a scan....the thecnician took over my computer and in the process downloaded Adobe reader shutting down my computer.........this software warns before downloading to turn off anti virus.......the tech as she hung up from me, said to upgrade my computer....she left me in this a problem and her attitude was oh well!",2
317982,16-JAN-12,15-JAN-12,Carlos,,en,216.221.87.235,spoelstra5@sympatico.ca,14619192,000000122579248,2,1,,1
317983,16-JAN-12,15-JAN-12,Edwitch,,en,70.53.84.230,jebandmilo@sympatico.ca,14615554,000000122585889,5,5,,5
317984,16-JAN-12,15-JAN-12,Walim,,fr,70.48.242.209,francine.couture@sympatico.ca,14614434,000000122581876,5,5,,5
317985,16-JAN-12,15-JAN-12,Nizar,,fr,174.89.77.11,mbrousseau9@sympatico.ca,14617134,000000122576048,4,4,Il a fallu que je rappelle une deuxième fois pour avoir acces a mon courriel,4
317986,16-JAN-12,11-JAN-12,Nizar,,fr,174.92.181.169,jeanson-rock@sympatico.ca,14568304,000000122502327,5,5,,4
317987,16-JAN-12,15-JAN-12,Venkatesh,,en,184.144.50.108,joanne.haffie@sympatico.ca,14615718,000000122579104,5,5,nothing,5
317988,16-JAN-12,12-JAN-12,Ronald,,en,69.159.25.147,gerryf3@sympatico.ca,14580556,000000122524429,5,5,"Service exceptional,professinal,
Thank you!

",5
317989,16-JAN-12,15-JAN-12,Harathi,,en,74.14.130.58,h.i.crumpler@sympatico.ca,14614974,000000122581827,5,5,"I don't like all these changes you make to supposedly 'improve' getting e-mail.

I do not like having to 'sign in' every time I turn on the PC.  I am very pleased that it is fixed now.",4
317990,16-JAN-12,15-JAN-12,Xenia,,en,70.53.108.111,gbassi@bell.net,14614616,000000122578390,5,5,,5
317991,16-JAN-12,13-JAN-12,Habib,,fr,174.92.174.231,noella_chicoine@sympatico.ca,14598026,000000122544817,,,je n'ai pas encore reçu mon modern donc je ne peux savoir si ^ca va fonctionner...à suivre...revenez moi d'ici qq jours.,4
317992,16-JAN-12,30-DEC-11,Pascal,,en,70.31.113.150,terrymonk@sympatico.ca,14429852,000000122223622,5,4,,5
317993,16-JAN-12,30-DEC-11,Jose,,en,70.31.113.150,terrymonk@sympatico.ca,14429854,000000122224630,5,5,,5
317994,16-JAN-12,14-JAN-12,Shashank,,en,70.26.41.38,sexystud@sympatico.ca,14610346,000000122569714,5,5,Nothing this time thank God!,5
317995,16-JAN-12,14-JAN-12,Yosimar,,en,64.228.157.243,ndynes@sympatico.ca,14608736,000000122562642,3,4,The result from speaking with Horace agent # 6035361 was very acceptable BUT the experience leading up to that was absolutely DEPLORABLE.,3
317996,16-JAN-12,13-JAN-12,Marcos,,en,69.157.158.82,jodo2505@bell.net,14595114,000000122538488,5,5,,5
317997,16-JAN-12,13-JAN-12,Wajdi,,fr,67.68.142.209,gigietnorm@bell.net,14593628,000000122539282,3,2,"il nous a mis notre page google, mais pas sympatico comme nous lui demandions.C'est pour cette raison que nous avons été obligés de rappeler.",4
317998,16-JAN-12,12-JAN-12,Chenrup,,en,69.159.11.84,allan.yzereefsr@sympatico.ca,14576682,000000122512043,4,5,,5
317999,16-JAN-12,15-JAN-12,Pradheep Kumaar,,en,207.195.99.227,cilene.luiz@sympatico.ca,14613210,000000122583746,5,5,,5
318000,16-JAN-12,15-JAN-12,Silvia,,en,207.195.99.227,cilene.luiz@sympatico.ca,14613212,000000122582500,5,5,,5
318001,16-JAN-12,12-JAN-12,Moez,,fr,70.51.202.32,jocelyn054@sympatico.ca,14582170,000000122522677,4,4,"Oui si on m'avait avisé du nouveau plan pour la location de l,appareil",3
318002,16-JAN-12,15-JAN-12,Nawel,,fr,184.148.246.229,ginetta4@sympatico.ca,14614734,000000122578297,3,4,,3
318003,16-JAN-12,13-JAN-12,Rodolfo,,en,65.94.244.248,imodundee@sympatico.ca,14594304,000000122545926,1,1,Hire competent people.,2
318004,16-JAN-12,14-JAN-12,Nikitha,,en,216.118.213.252,m.loftus@sympatico.ca,14607744,000000122561234,1,1,I was told by the agent that I would receive a return call within 30 minutes.  I had to call back nearly 1.5 hours later due to the lack of response.  ,1
318005,16-JAN-12,12-JAN-12,Sai,,en,153.65.16.10,pat.mcdaid@sympatico.ca,14585724,000000122527481,5,5,,5
318006,16-JAN-12,13-JAN-12,Janice,,en,64.231.191.149,masseyclarkdmn@sympatico.ca,14597080,000000122543801,4,4,Not combined our home bell services with the cottage bell phone line. I just spend an hour on the phone trying to get the accounts unlinked. Frustrating. I need another bell credit to make my time worthwhile.,3
318007,16-JAN-12,15-JAN-12,Salvador,,en,50.101.154.221,mel-randy-kennedy@sympatico.ca,14617176,000000122579912,3,4,"It was difficult to understand the representative. I had to keep saying pardon, I think this was frustrating the representative.",4
318008,16-JAN-12,15-JAN-12,Balaji,,en,38.103.155.56,rosemary.holmes@sympatico.ca,14618612,000000122577519,2,1,"It is now Monday January 16, 2012 and i
am still waiting for a call from the technical department.  They were suppose
to check my line and call back.  I am still no up an running.",
318009,16-JAN-12,15-JAN-12,Martin,,en,174.95.46.230,a205@sympatico.ca,14611992,000000122573096,5,5,,5
318010,16-JAN-12,15-JAN-12,Eddy,,en,216.129.31.125,thompsons5@sympatico.ca,14619640,000000122584850,3,2,"OK - You asked.  Fix my problem the first time.  
This is an ongoing issue for 2- 3 months that is the same problem each time I call, but the Test Team comes up with a different possibility.  1) it a line config issue.  2) It's a profile issue (Speed value was not set at all)    
3) It is a modem issue - send new modem (solution on this call, which I hope will work, but don't think is the fix). I JUST WANT IT TO WORK!!!   I've talked to ~7 reps now.  Most were mediocre.  Jennifer on this call was really good.  Lady from Billings office on last call was nice & helpful & tried to mend our relationship.  A month free is a nice gesture, but I'd rather you JUST FIX IT THE FIRST TIME and keep the money!!  My DSL worked so well since I came back to Bell in 2007 from Primus.  I don't understand the sudden recurring problems.  

I really don't like Rogers, but  I may need to switch my internet and phone if we can't get this resolved properly.
Thanks for listening.  Here's to better times ahead.
-Chris Thompson  519-452-0252",
318011,16-JAN-12,12-JAN-12,Elvis Francisco,,en,184.145.22.25,bearles@sympatico.ca,14577310,000000122529510,5,5,nothing it was great,5
318012,16-JAN-12,12-JAN-12,Md Jihed,,fr,70.29.246.199,plig@sympatico.ca,14586060,000000122524006,2,1,avoir accès aux derniers appels.  l'agent mentionnait qu'il n'avait aucune information sur les échanges faient en 2011 pour mon compte.,3
318013,16-JAN-12,15-JAN-12,Ali,,en,174.95.211.100,awgifford@sympatico.ca,14612474,000000122573510,5,4,alls well thanks,4
318498,15-JAN-12,12-JAN-12,Sowjanya,,en,76.70.83.159,crazyhorse@bell.net,14578610,000000122523375,1,5,"Be more efficient!

The first person I talked to was nice, and recognized she should pass me on to second level in a reasonable amount of time. 

The second person I talked to, Lincoln, from Thailand, was very hard to work with.  He was very nice and for that reason I never asked to speak to another person. He took forever to explain to simplest things, with his circle talk.

I think I was on the phone for 1h30min way to long just to end up scheduling an other service call. This was the 3rd service call in a month.  ",2
318499,15-JAN-12,14-JAN-12,Gopi,,en,70.31.115.131,shirley.coates@sympatico.ca,14610448,000000122563565,4,4,,4
318500,15-JAN-12,09-JAN-12,Hassen,,en,69.159.222.144,denisea@sympatico.ca,14538740,000000122443169,3,2,Make sure my account was restored right away not to be resolved 24 hours later. Besides that I was sent my new coordinates to access my account through my e-mail. How insane is that? I had to call the next day to find out what was the problems.,3
318501,15-JAN-12,14-JAN-12,Miguel,,en,184.148.132.78,cdbecho@sympatico.ca,14603540,000000122565090,4,5,Don't treat all callers like they know nothing about the computer.  Ask the person requiring assistance if they do have computer experience and that will eleviate the frustration of the client and the one offering help,5
318502,15-JAN-12,14-JAN-12,Sweta,,en,74.15.78.167,mlelliott@bell.net,14608500,000000122560105,3,3,Have someone that speaks ENGLISH and speak slowly that you can understand what is being told to you.,3
318503,15-JAN-12,14-JAN-12,Nelly,,en,74.14.119.185,skip.m@sympatico.ca,14610544,000000122558534,5,5,"The lady that took our call was clueless,
re the questions that my IT person asked.. she meant well, but clueless. Joe,your superviser was excellent. keep him!!!He was accurate and fast.
With Thanks,
skip Mc.",5
318504,15-JAN-12,14-JAN-12,Makram,,fr,65.92.217.231,benoit.tremblay5@sympatico.ca,14602982,000000122572309,5,5,LES QUESTIONS ONT ÉTÉ RÉPONDUE AVEC COMPRÉETION ÉT TRÈS POLIMENT CE FUT TRES AGRÉABLE MECIE   ,5
318505,15-JAN-12,14-JAN-12,Haricharan,,en,74.198.9.3,evanderoord@sympatico.ca,14604900,000000122571133,2,2,"ok, I do not know which of the 3 calls i made this one is, but here is what happened:
1. first call: I was disconnected after a lengthy wait for technical services to be consulted by your rep
2. I called back again waiting a long time with conclusion that the power cord/acdc converter was bad...I doubted this and checked the output myself (5.2V)...agent said that was always the problem abd he would order one with 2-3 biz days delivery, most unsatisfactory
3. i called again to question why agent would send only a powercord, with the risk that the modem/router is actually the problem and that agent said he would never just order a power cable..he arranged for tech to come out on next biz day, a far better and more acceptable response",2
318506,15-JAN-12,11-JAN-12,Ali,,en,184.146.133.243,jeanette.yu@sympatico.ca,14568276,000000122486131,2,1,"Completely messed up on the order.  Not sure who is to blame, since the service rep seemed to understand what I was asking for.   Bell Canada charged us for a wireless modem but mailed us the same wired modem we already had.",1
318507,15-JAN-12,06-JAN-12,Mohamed Hedi,,fr,76.64.86.192,bcor@sympatico.ca,14505214,000000122379770,2,2,baucoup plus,1
318508,15-JAN-12,30-DEC-11,Julie,,fr,69.157.90.97,herve.gagne@bell.net,14422974,000000122215803,5,5,,5
318509,15-JAN-12,12-JAN-12,Nandhini,,en,76.64.72.236,huberttrudel@sympatico.ca,14581292,000000122526588,5,5,,4
318510,15-JAN-12,09-JAN-12,Lahouari,,fr,70.30.156.73,jean-guy.lebel2@sympatico.ca,14541152,000000122426839,5,4,,5
318511,15-JAN-12,14-JAN-12,Aswathy,,en,174.95.71.115,t.stock@sympatico.ca,14610944,000000122562086,4,4,,5
318512,15-JAN-12,14-JAN-12,Suresh kumar,,en,70.27.83.199,cyuen@sympatico.ca,14603960,000000122565822,5,5,,
318513,15-JAN-12,06-JAN-12,Hechmi,,fr,69.156.1.148,caroline.plante@sympatico.ca,14505972,000000122383389,5,5,Tout à fait satisfaite,4
318514,15-JAN-12,14-JAN-12,David,,en,70.26.22.94,chiro84@sympatico.ca,14603638,000000122570364,4,4,,4
318515,15-JAN-12,13-JAN-12,Oscar,,en,70.26.94.183,pagreen@bell.net,14598244,000000122534541,5,5,Give the customer a 2-3 hour time span instead of a 6 hour time span for repair service.,4
318516,15-JAN-12,13-JAN-12,Kyle,,en,76.67.106.25,mcint2468@bell.net,14597198,000000122550317,4,,"Check the Billing Departments employees and remind them that they don't remove any credits from a customers bill unless they have a legitimate reason for doing so.  I have always had TV/Internet/Home Phone which would be a Total of $15.00 Credit for the Bundle this was adjusted so that I had $5.00 deducted from my Credits Allowed????
without a reasonable notice, I still have the same services with Bell Canada as I have had all along.",3
318517,15-JAN-12,13-JAN-12,Christine,,en,70.24.107.121,gemmell.midland@sympatico.ca,14593496,000000122545524,5,4,Christine handled the call extremely well. She was professional and courteous. She listened carefully to my concerns and responded appropriately. The one thing to improve: Bell's code system and communication and delivery regarding promotions. That receives an F grade.,
318518,15-JAN-12,12-JAN-12,Nafti,,fr,76.65.187.184,rolandeyacoub@sympatico.ca,14586930,000000122523232,5,4,,5
318519,15-JAN-12,27-DEC-11,Jose,,en,70.26.17.252,nkowbel@sympatico.ca,14382672,000000122154565,5,5,,3
318520,16-JAN-12,15-JAN-12,Ahmed,,en,208.67.168.72,fisher10@sympatico.ca,14614355,000000122577468,4,1,"Ansered my call faster; had the part available at a bell store",2
318521,16-JAN-12,15-JAN-12,Tshering,,en,76.69.84.76,martin.perl@sympatico.ca,14617020,000000122577605,5,5,,4
318522,16-JAN-12,15-JAN-12,Lohith,,en,74.14.183.177,aludwick@bell.net,14612240,000000122577577,5,5,,5
318523,16-JAN-12,15-JAN-12,Josh,,en,70.49.26.44,s.j.hoffer@sympatico.ca,14618742,000000122586042,5,5,Nothing this time.  Vary satisfied!,4
318524,16-JAN-12,15-JAN-12,Dashrathan,,en,70.53.108.111,gbassi@bell.net,14614614,000000122576856,5,5,the repair and tech staff,5
318525,16-JAN-12,14-JAN-12,Stephen,,en,70.24.111.151,audreycusack@sympatico.ca,14602772,000000122563719,5,4,Nothing really.Steven was excellent.Very kind and extremely patient with me...someone who is very new to the computer world.  ,5
318526,16-JAN-12,31-DEC-11,Jihed,,fr,70.48.188.93,subcl@sympatico.ca,14437830,000000122237539,4,2,non.ce n étais pas un bris de connection,4
318527,16-JAN-12,14-JAN-12,Irfan,,en,76.67.37.226,madlyn1124@sympatico.ca,14607792,000000122571646,5,5,It was difficult to hear the representative and had to ask him to speak louder.,5
318528,16-JAN-12,02-JAN-12,Imen,,fr,174.93.202.118,artur.stumpf@sympatico.ca,14444232,000000122260494,3,3,"il ne faudrait pas que l'on a toujours besoin d'aide pour faire fonctionner ces machines, on perd un temps fou avec cela; j'aime mieux faire du ski dehors   Artur",3
318529,16-JAN-12,14-JAN-12,Madhu,,fr,65.92.162.37,w.gapmann@sympatico.ca,14611484,000000122557332,5,5,rien du tout,5
318954,15-JAN-12,14-JAN-12,Ingrid,,en,67.70.83.85,howard.dejong@sympatico.ca,14605850,000000122561475,5,4,there is no reason why it should have happened in the first place,4
318955,15-JAN-12,14-JAN-12,Xenia,,en,184.147.133.227,sam.clemente@sympatico.ca,14610122,000000122562870,,,Still waiting for a call back from the technical staff ,
318956,15-JAN-12,14-JAN-12,Andrea,,en,70.31.46.38,pakosh@sympatico.ca,14609034,000000122556628,5,5,"No, the representative was very efficient and polite.",5
318957,15-JAN-12,14-JAN-12,Shakeel,,en,65.92.148.135,bnicolaou@sympatico.ca,14603134,000000122564682,3,2,fix the broblem,4
318958,15-JAN-12,03-JAN-12,Alicia,,en,174.93.114.120,foreus@sympatico.ca,14461988,000000122299305,5,5,,5
318959,15-JAN-12,14-JAN-12,Nikitha,,en,184.147.230.86,scooz@sympatico.ca,14610244,000000122569745,5,5,"Nikitha was completely devoted to resolving the issues and stayed on the line until everything was working.  Thank you Nikitha (and thank you for being patient with my impatience)
Suzanne Ferguson",4
318960,15-JAN-12,14-JAN-12,Yosra,,fr,184.145.174.182,jean.fortin10@bell.net,14606316,000000122558997,5,4,"M'avertir davance lorsqu'il y a des
offres spéciales ou forfaits spéciaux et
possibilités d'améliorer ma facturation",5
318961,15-JAN-12,14-JAN-12,Carolina,,fr,174.92.222.68,p.normandin@sympatico.ca,14608990,000000122563731,4,2,améliorer la vitesse disponible pour l'internet à mon domicile,3
318962,15-JAN-12,14-JAN-12,Rajni,,en,174.94.31.150,cfleming@sympatico.ca,14603574,000000122560046,5,4,Nothing,5
318963,15-JAN-12,13-JAN-12,Luis,,en,70.49.224.234,lynda.edman@sympatico.ca,14596524,000000122546119,4,4,Very satisfied,5
318964,15-JAN-12,13-JAN-12,Zahid Ahmed,,en,24.36.226.30,shaunemond@sympatico.ca,14600070,000000122553167,1,1,,1
318965,15-JAN-12,14-JAN-12,Chenrup,,en,74.198.164.200,galletti@sympatico.ca,14605226,000000122562467,4,4,Should be a faster way to obtain new modem. Will be without Internet service for up to 4 days. This is a great inconvenience for me,3
318966,15-JAN-12,14-JAN-12,Claudia,,en,70.27.129.208,lloyd.marlun@sympatico.ca,14607522,000000122570727,3,,sometimes when you get a contact that speaks to fast and has an accent it is difficult to understand instructions when you are already confused,4
318967,15-JAN-12,04-JAN-12,Mohammed,,en,65.92.147.26,jerry21@bell.net,14479976,000000122335542,3,3,My internet recception was only .7 Instead ot 2.  Teck was able to get it up to 1.3.  Said he would work on it to get it up to 2.  Never heard back from teck to see if he did compleely resolve the problem.,4
318968,15-JAN-12,14-JAN-12,Felix,,en,76.68.97.4,davidpatterson17@sympatico.ca,14604152,000000122565455,4,1,Fix the problem,4
318969,15-JAN-12,14-JAN-12,Aswathy,,en,76.68.97.4,davidpatterson17@sympatico.ca,14604154,000000122557171,4,1,Fix the problem,4
318970,15-JAN-12,12-JAN-12,Ben Bourouba,,fr,70.55.136.249,jean.lavallee267@sympatico.ca,14581852,000000122530449,5,5,,5
318971,15-JAN-12,12-JAN-12,Heithem,,fr,70.55.136.249,jean.lavallee267@sympatico.ca,14581854,000000122530309,5,5,,5
318972,15-JAN-12,14-JAN-12,Amine,,fr,76.67.187.23,louismorin@sympatico.ca,14607612,000000122557766,4,4,"probablement rien.  Ce qui reste à faire, c'est à moi de m'améliorer.",5
318973,15-JAN-12,14-JAN-12,Luis,,en,65.93.205.226,k.hintz@bell.net,14606850,000000122568471,4,5,"I was very happy with the sevice i received with the installation as well as the set nup of the internet.
I would recommend to all my friends.
terrific service
",5
318974,15-JAN-12,14-JAN-12,Khan,,en,76.70.76.89,mhh68@bell.net,14608284,000000122558730,5,5,,5
318975,15-JAN-12,13-JAN-12,Marta,,en,184.151.63.150,ralph.meiers@sympatico.ca,14598858,000000122551869,2,1,"Not being lied to by your care agent. Given my concerns that the earliest apointment was Sunday somewhere between 12-6, he asked me what time would work for me at which I told him 12:00.  He assured me that someone would be at my house at that time.  It's now 1:15 and your care agent is now telling me sometime between 12-5.   I have been without internet for two days now.  In addition, I was just disconnected from your 310-7873 after being put on hold.",2
318976,15-JAN-12,14-JAN-12,Rohit,,en,70.27.169.73,lonsdale@sympatico.ca,14607550,000000122555732,5,5,,5
318977,15-JAN-12,14-JAN-12,Caroline,,en,74.12.61.138,tandrup52@sympatico.ca,14610976,000000122557708,4,4,"not sure
",3
318978,15-JAN-12,14-JAN-12,Mehdi,,fr,174.93.201.74,andrelevesque_6@sympatico.ca,14602530,000000122568336,2,1,Compétence....?.....,3
318979,15-JAN-12,14-JAN-12,Nouha,,fr,67.68.146.173,flparent@bell.net,14605058,000000122566553,5,5,,5
318980,15-JAN-12,14-JAN-12,Oscar,,en,70.26.1.49,p.zylstra@sympatico.ca,14609006,000000122570906,5,5,experience was good,5
318981,15-JAN-12,13-JAN-12,Sofien,,fr,184.144.149.187,darkallah@bell.net,14591980,000000122551871,5,5,"Avoir toujours des professionnels qui prennent le temps d'écouter la clientèle.

Merci beaucoup.",5
318982,15-JAN-12,12-JAN-12,Med Amine,,fr,74.14.211.140,yvon.savard@sympatico.ca,14589136,000000122516577,5,5,rien,5
318983,15-JAN-12,12-JAN-12,Amanda,,en,65.94.58.79,john.raftery@sympatico.ca,14582268,000000122516419,4,4,,4
318984,15-JAN-12,14-JAN-12,Kayla,,en,184.147.37.77,s.sandarage@sympatico.ca,14610064,000000122567105,3,3,,3
318985,15-JAN-12,14-JAN-12,Pedro,,en,70.27.127.226,hjudd@sympatico.ca,14605806,000000122568342,3,3,not much more could be done at that time but we are awaiting resolution of this in a day or so.,5
318986,15-JAN-12,18-DEC-11,Gasri,,fr,67.70.115.235,gergaud@sympatico.ca,14291030,000000121969005,5,4,,4
318987,15-JAN-12,13-JAN-12,Kat,,en,184.148.12.106,nevillsm@sympatico.ca,14597916,000000122552008,5,5,I called the Internet Department about Fibe 25 on 12 Jan and after the call was very close to leaving Bell.  Later that night I tried Bell Chat and after getting the run around from one department to another three times and feeling like there was nobody actually talking to me but simply canned computer responses (if it was a real person answering it might has well have been a robot!) I gave up more convinced to call Rogers to see what they had to offer.  I called again on 13 Jan to the Internet Department and fortunately was referred quickly to the Loyalty Department.  Over the last few years I have come close 3-4 times to switch and the Loyalty Department is the only reason I haven't switched back to Rogers.,3
318988,15-JAN-12,13-JAN-12,Ajay,,en,70.51.222.80,lroyeppen@sympatico.ca,14596420,000000122553366,4,5,,5
318989,15-JAN-12,14-JAN-12,Edwitch,,en,65.95.82.159,hfingrz@sympatico.ca,14605772,000000122569466,5,4,,5
318990,15-JAN-12,10-JAN-12,Eduardo,,en,76.69.69.198,bluftman@sympatico.ca,14549632,000000122466280,,,,3
318991,15-JAN-12,12-JAN-12,Geetha,,en,69.158.148.119,archibald@sympatico.ca,14576990,000000122521056,4,4,,3
318992,15-JAN-12,12-JAN-12,Drew,,fr,184.145.158.225,jbail@sympatico.ca,14581749,000000122515132,3,3,,4
318993,15-JAN-12,11-JAN-12,Cathrine,,en,184.148.148.136,c.hollins@sympatico.ca,14564288,000000122503620,4,4,,4
318994,16-JAN-12,12-JAN-12,Khaled,,fr,70.49.77.57,france_rochon1@sympatico.ca,14580166,000000122509299,1,1,faire preuve de plus de souplesse face aux résolutions de problèmes et de tenir compte de la cause qui a générer mon problème.,2
317481,18-JAN-12,17-JAN-12,Tathiana,,en,70.51.177.66,sogahan@sympatico.ca,14645072,000000122641494,5,5,Nothing the technician was more than helpful,5
317482,18-JAN-12,17-JAN-12,Celina,,en,67.70.203.29,blissandbling@sympatico.ca,14634366,000000122640690,4,5,be consistant with prices,3
317483,18-JAN-12,17-JAN-12,Oscar Ernesto,,en,64.229.155.223,orvdean@sympatico.ca,14642788,000000122617044,5,5,,5
317484,18-JAN-12,13-JAN-12,Haythem,,fr,69.156.203.115,doriscote@bell.net,14592470,000000122541913,4,4,Proposer en premier l'option la mois coûteuse.,5
317485,18-JAN-12,17-JAN-12,Asma,,fr,184.145.169.225,lapray32@sympatico.ca,14640262,000000122623885,4,2,On m'a dit que le problème ne pouvait être résolu par Bell,5
317486,18-JAN-12,17-JAN-12,Ali,,en,70.48.205.246,peterchan1@bell.net,14643112,000000122624532,5,5,"The customers service rep Ali,  employee # xz832 did a fantastic job. ",5
317487,18-JAN-12,17-JAN-12,Michael,,en,173.195.50.18,berryfamily@sympatico.ca,14634193,000000122621006,4,3,"The person I spoke to was great. However, the reason i was calling was to find out why I was being charged $49.95 one time modem fee for a modem I have had for 3+ years paying $4.95 per month. Surely this modem has been paid off and has no other value at this point. I had to live with 2 mb of internet for 8 months and then finally i was able to upgrade to 12 mb of internet so I could actually work at home again. I was never told of a $49.95 charge for a modem at that time. I just find that I have been very loyal to Bell over 25+years and there are always these monthly surprises that come up due to human error. Frustrating. ",4
317488,18-JAN-12,17-JAN-12,Melvin,,en,70.49.236.27,raygaj@sympatico.ca,14643626,000000122630135,5,4,nothing,5
317489,18-JAN-12,17-JAN-12,Judith,,en,174.91.116.20,frpopa@sympatico.ca,14637260,000000122622315,3,1,Provide high speed (Fibe 12) to my area.  This is a very wealthy community with business people and we require higher bandwidth and speeds.,2
317490,18-JAN-12,17-JAN-12,Shaik Rameez,,en,70.48.161.45,r.mote@bell.net,14643476,000000122639911,3,4,Have representatives that speak much better English !!!!!!!!!!!!!!,4
317491,18-JAN-12,17-JAN-12,Med Jeber,,fr,71.57.142.3,savoie.michel.2@sympatico.ca,14644618,000000122616165,5,,régler ma facturation apres mon premier appel pas deux ou trois mois plus tard comme a tous les ans,
317492,18-JAN-12,17-JAN-12,Helenpearl,,en,174.89.58.186,larry.ogden@sympatico.ca,14640278,000000122628917,1,1,"A service all wasscheduled for Tues pm (noon - 5)Jan 17 but no serviceman came -- a very wasted afernoon for me!!! This all was supposed to have taken place on Mon Jan 16 in the morning, exept that your call centre person in Manilla (too bad Bell can't employ Canadians!!) scheduled it for Sun Jan 15 in the morning, after we had agreed on Monday -- I never schedule anything for a Sun morning as I sing in a choir at that time. Bell really dropped the ball on this one, and I have now been without servie since the weekend when I disconnected my old TV in preparation for the anticipated service call on Mon am.",
317493,18-JAN-12,16-JAN-12,Claudia,,en,50.101.225.9,wvoutt@sympatico.ca,14632414,000000122595061,5,5,,5
317494,18-JAN-12,14-JAN-12,Kayla,,en,69.156.155.174,caroline.vivian@sympatico.ca,14603470,000000122560795,4,4,Nothing and thanks for having me speak with an agent in Canada,4
317495,18-JAN-12,06-JAN-12,Alexandre-Hugo,,fr,174.95.122.62,jacquesjg@sympatico.ca,14509758,000000122380192,5,5,"Au lieu d'avoir un système automatisé (pesez 1, 2, 3, 4, ext..., avoir une personne qui répond au téléphone, beaucoup moins fristrand.",5
317496,18-JAN-12,16-JAN-12,Mario,,en,64.231.68.155,lynn.norcross@sympatico.ca,14627574,000000122596827,2,2,solved my problem,2
317497,18-JAN-12,17-JAN-12,Liza,,en,76.68.188.178,victor.batty@sympatico.ca,14646190,000000122635683,5,5,"Nothing. Liza's help was professional, courteous and verry thorough! Liza is an excellent customer service rep. Thanks!",5
317498,18-JAN-12,17-JAN-12,Joseph,,en,70.53.6.23,fcgaul@sympatico.ca,14636964,000000122632507,5,5,,4
317499,18-JAN-12,16-JAN-12,Salvador,,en,70.30.48.93,loisbob@sympatico.ca,14627350,000000122595712,4,4,"
Hard time understanding teck.",4
317500,18-JAN-12,18-JAN-12,,,en,174.94.108.205,,,,5,5,,5
317501,18-JAN-12,12-JAN-12,Mike,,fr,64.229.49.128,raymond.keroack@sympatico.ca,14586380,000000122511799,4,4,Avoir un système internet encore plus rapide,2
317502,18-JAN-12,17-JAN-12,Mike,,en,76.69.155.86,leslie.john@sympatico.ca,14640450,000000122626155,5,5,,5
317503,18-JAN-12,17-JAN-12,Jan,,en,184.148.8.48,leewarren64@bell.net,14640412,000000122625117,5,5,I like talking to people directly. It would have been nicer to see the person that I was was to.,5
317504,18-JAN-12,17-JAN-12,Ameer,,en,65.92.55.129,bacics@sympatico.ca,14633974,000000122627524,2,2,"I don't have a problem with your service reps but I believe you need another level to handle problems like this. I called on Jan 9th to report a problem with trying to remove two old sympatico email acounts and to do this they needed my username and password. I called back Jan 17 to check as the email acounts are still there. I'm not worried about the email acounts but I would like to change my username and password. He explain they were stiil having problems with the web site and the techs needed my info to remove the acounts. Not sure why they need this information if the web site worked I could remove them and the techs should be able to remove them without this info? He could not tell me when they were going to fix the problem but not to worry as they do not record usernames or password however I know you record the phone calls and this information is in a service request. When are you going to fix this problem?
",2
317505,18-JAN-12,17-JAN-12,Med Wacef,,fr,174.91.234.125,michel_beaupre@sympatico.ca,14641844,000000122632307,4,4,"Très bon service.

Toutefois, il faudra attendre que mon service Haute Vitesse sur fibre optique soit en place pour juger des résultats attendus soit après le 20 janvier 2012 comme promis.

merci",5
317506,18-JAN-12,17-JAN-12,Jessica,,en,64.231.51.179,keninoverdrive@sympatico.ca,14639844,000000122628350,4,4,"I just called to find out when my contract was up.I dread that time of year..dealing with people that tell me one thing and when the contract arrives it's another !
Besides, your prices are NOT competitive  I'll be shopping between now and end of May...",2
317507,18-JAN-12,17-JAN-12,Latisha,,en,65.94.107.209,lady.ashley@sympatico.ca,14640202,000000122615975,3,3,Did not fully understand what I was trying to say.  Needs to listen to what I was trying to say not what they think is the problem.  ,3
317508,18-JAN-12,17-JAN-12,Priyanka,,en,67.70.2.209,indianmike@sympatico.ca,14638400,000000122640557,4,5,Nothing,4
317509,18-JAN-12,17-JAN-12,Randileigh,,en,69.157.126.213,robert.ruocco@sympatico.ca,14644010,000000122618478,5,5,"improve your online response time. I was not able to access my info internet or TV, but I was able to access my telephone.",3
317510,18-JAN-12,15-JAN-12,Joseff,,en,174.89.65.86,cklmcord@sympatico.ca,14613230,000000122583388,5,5,,5
318014,15-JAN-12,14-JAN-12,Danny,,en,184.147.35.116,catoni52@sympatico.ca,14603512,000000122562014,3,3,"He didn't appear to be knowledgable about the two different kind of line filters. He said the wall mounted filter was not available to order over the phone. Only the smaller inline filter. He said I had to go to a Bell store to get the wall mounted filter, even though it is shown to be available on the Bell One website. ",4
318015,16-JAN-12,15-JAN-12,Vikram Aditya,,en,70.24.168.98,wejo@bell.net,14619970,000000122578729,4,3,"I am a senior senior and some slow in understanding foreign accents, I am sure the fellow on the other end was somewhat frustrated with me.",3
318016,16-JAN-12,13-JAN-12,Dana,,en,69.158.76.22,jsanger@sympatico.ca,14595326,000000122541627,4,4,,5
318017,16-JAN-12,14-JAN-12,Linda,,en,65.95.29.70,dbd1@sympatico.ca,14604180,000000122571524,5,5,Nothing.  Linda was very helpful and pleasant,5
318018,16-JAN-12,13-JAN-12,Mohammed,,en,70.49.30.195,suelessard@bell.net,14600560,000000122549542,1,1,Have someone who speaks english,1
318019,16-JAN-12,13-JAN-12,Mohammed,,en,70.49.30.195,suelessard@bell.net,14600562,000000122548458,1,1,speak english,1
318020,16-JAN-12,13-JAN-12,Dilli,,en,70.49.30.195,suelessard@bell.net,14600564,000000122548741,1,1,english speaking operators,1
318021,16-JAN-12,15-JAN-12,Med Wassim,,fr,69.156.205.182,marjo2831@sympatico.ca,14616958,000000122586264,5,5,,4
318022,16-JAN-12,14-JAN-12,Gopi,,en,70.54.153.158,artzee@sympatico.ca,14602698,000000122562090,2,3,The Canadian office solved the problem. Waste of time with the first contact.,
318023,16-JAN-12,12-JAN-12,Erika,,en,184.151.115.50,pat.burton@sympatico.ca,14585720,000000122522610,5,4,"Am. Returning my modem, called jan 23rd, approx., was told I would receive in the mail, a sticker, it never came!  I am supposed to br receive it soon. Hope I am not charged for the delay of return!",4
318024,16-JAN-12,06-JAN-12,Islem,,fr,64.229.130.203,mh.lacroix@sympatico.ca,14513124,000000122387902,2,2,"La personne qui m'a servie était très difficile à comprendre (casque d'écoute (headset) défectueux) et conséquemment, m'a fait répéter le problème plusieurs fois.  Je ne suis pas certaine que le problème a été réglé de manière satisfaisante et donc je devrai faire des suivis additionnels auprès de Bell, ce qui est très déplaisant puisque le service aurait dû être rendu sans faute au départ.",3
318025,16-JAN-12,13-JAN-12,Murali,,en,76.67.118.117,scarey@sympatico.ca,14599874,000000122548688,4,4,,5
318026,16-JAN-12,12-JAN-12,Cherif,,fr,174.91.248.125,lorly@sympatico.ca,14583638,000000122516383,4,4,,5
318027,16-JAN-12,15-JAN-12,Temsu,,en,70.27.27.133,aliandem@sympatico.ca,14612208,000000122584961,4,5,"i wouldnt of had to call about setting up my wifi if bell hadnt disconnected it in the first place.......a hassle i didnt need
",3
318028,16-JAN-12,15-JAN-12,Deepak,,en,70.52.40.61,mdecicco@sympatico.ca,14617154,000000122579078,4,4,,5
318029,16-JAN-12,15-JAN-12,Amir,,fr,64.229.130.48,caro.mousseau@bell.net,14612966,000000122578486,5,5,tout était parfait,5
318030,16-JAN-12,15-JAN-12,Zied,,fr,174.91.241.154,abelanger007@sympatico.ca,14612028,000000122585383,5,5,"Rien, le problème a été entièrement résolue... Merci...",5
318031,16-JAN-12,14-JAN-12,Lorrey,,en,70.51.52.24,gmcbb@sympatico.ca,14605462,000000122559041,4,4,"I can say now that the service has improved since I am using your service via Bell sympatico.  For the first time, the technician, who answered my call on Saturday, gave me     satisfaction. He was qualified and it made all the difference. ",4
318032,16-JAN-12,07-JAN-12,Salvador,,en,184.144.56.76,george.smith@sympatico.ca,14521506,000000122400950,5,5,"Nothing, service was perfect.",5
318033,16-JAN-12,07-JAN-12,Sana,,fr,65.92.174.106,jfabgrall@sympatico.ca,14522494,000000122393028,5,5,Rien,5
318034,16-JAN-12,13-JAN-12,Youssef,,fr,70.49.65.93,mafri@bell.net,14596674,000000122543279,4,4,Avoir l'information à savoir quand fibe TV va être installé dans mon secteur.,4
318035,16-JAN-12,15-JAN-12,Jhon,,en,174.91.46.105,sm.chung@sympatico.ca,14619126,000000122584592,5,5,,4
318036,16-JAN-12,15-JAN-12,Edwin,,en,76.65.13.72,chistre@sympatico.ca,14613154,000000122577261,4,4,faster service,3
318037,16-JAN-12,13-JAN-12,Ghassen,,fr,70.26.191.36,martin_hebert@sympatico.ca,14596996,000000122535417,5,4,Tout est OK!,5
318038,15-JAN-12,27-DEC-11,Julio,,en,64.231.82.174,linda_peter@sympatico.ca,14380630,000000122151202,5,5,,3
318039,15-JAN-12,14-JAN-12,Mehdi,,fr,76.65.62.66,rosepp@sympatico.ca,14609914,000000122567389,4,4,Rien de plus.... excellent service !,5
318040,15-JAN-12,14-JAN-12,Saoussen,,fr,174.92.225.198,fcartier001@sympatico.ca,14604992,000000122559996,5,5,Le tout fut parfait. ,5
318041,15-JAN-12,06-JAN-12,Jean,,en,64.231.45.251,stevesmith101@sympatico.ca,14516586,000000122373201,5,5,,4
318042,15-JAN-12,12-JAN-12,Henry,,en,70.54.91.51,cages@sympatico.ca,14577890,000000122511356,5,5,Nothing,5
318043,16-JAN-12,13-JAN-12,Michael,,en,70.27.81.202,g_bisson@sympatico.ca,14593330,000000122540436,5,5,none,5
318044,16-JAN-12,15-JAN-12,Edwin,,en,70.24.3.23,dsloan@bell.net,14613988,000000122583019,5,5,"Nothing, everything was perfect.  Edwin was a patient person and did his job very well and we did resolve the matter.  thank you Edwin",5
318045,16-JAN-12,15-JAN-12,Martin,,en,70.31.158.15,88wong@sympatico.ca,14611786,000000122573158,5,5,Inform the customer what to expect when he changes his sevice.  ,4
318046,16-JAN-12,15-JAN-12,Mohamed,,fr,184.145.214.210,baldes@sympatico.ca,14612528,000000122583059,4,5,"Le problème technique était du coté du réseau de Bell. Il aurait été plus rapide de vérifier si tout était O.K. avec le réseau en premier lieu.
",5
318047,16-JAN-12,15-JAN-12,Srinivasan,,en,64.229.139.97,rsleaver@sympatico.ca,14618678,000000122585744,5,5,Your representative's English language skills could have been stronger.,4
318048,16-JAN-12,15-JAN-12,Allan,,en,70.31.66.80,fletch3207@bell.net,14614384,000000122582163,3,4,"Make it easier to find the right person to speak with. The first person gave me the same number I had just called. When I told him that all he said was thats the number you have to call, the next two people I spoke with were very helpful.",3
318049,16-JAN-12,15-JAN-12,Padala,,en,70.24.108.82,robparsons45@sympatico.ca,14618538,000000122583690,3,1,"Contacted me by phone to say there were issues with my e-mail account before disabling it.
",2
318050,16-JAN-12,15-JAN-12,Bob,,en,70.24.110.236,djmclewin@sympatico.ca,14613804,000000122573374,4,4,,4
318051,16-JAN-12,15-JAN-12,Adnan,,en,70.24.110.236,djmclewin@sympatico.ca,14613806,000000122573141,4,4,,4
318052,16-JAN-12,11-JAN-12,Nes,,en,70.29.57.77,martinrothman@sympatico.ca,14570882,000000122481443,4,4,,3
318053,16-JAN-12,15-JAN-12,Ronald,,en,74.14.2.206,mdakin@sympatico.ca,14617152,000000122575926,3,3,"The technician could not really tell me what the problem was.  He suggested what to do but could not guarantee that it would work.  In the end after waiting on hold for about 20 mins or more, my problem was resolved by myself about 3 hours later.",4
318054,16-JAN-12,15-JAN-12,Asma,,fr,65.93.50.100,rmi8@sympatico.ca,14618468,000000122579702,5,5,,3
318530,16-JAN-12,15-JAN-12,Ahmed,,fr,174.92.245.6,jcgin.pat@sympatico.ca,14615488,000000122584651,5,5,J'ai été très satisfait de cette entrevue avec Ahmed. Il m'a aidé dans mes problèmes avec une très grande patience et une très bonne connaissance des sujets. Je le remercie beaucoup.,5
318531,16-JAN-12,15-JAN-12,Alonia,,en,65.95.222.68,slavek_s@sympatico.ca,14619118,000000122574928,5,4,More representatives like Alonia a I will be happy.,4
318532,16-JAN-12,02-JAN-12,Manel,,fr,69.157.137.81,gleclerc02@sympatico.ca,14448064,000000122258481,5,4,,4
318533,16-JAN-12,15-JAN-12,Nebgha,,fr,70.53.199.215,jici.skywalker@sympatico.ca,14615634,000000122574118,5,5,Rien tout a été bien fait ! Merci beaucoup.,5
318534,16-JAN-12,05-JAN-12,Mohammed,,en,69.157.120.119,atappen@sympatico.ca,14489884,000000122354718,5,5,Can't think of anything. ,5
318535,16-JAN-12,14-JAN-12,Edwin,,en,65.92.73.105,mdidier@sympatico.ca,14608208,000000122563878,2,1,"Several things... My service, which is more essential now than ever (telecommuting due to illness,) cannot be down for too long, so to hear early on a Saturday that it would up to five business days to resolve my issues with my modem was not good news at all and having NO person to escalate to (to potentially hear ANY alternatives as my only one offered was effectively ""too bad and wait"",) was horrible... it left me scrambling and I have now purchased my own (third party) modem and will no longer be renting from Bell... and then, today, one business day after being told it would be three to five business days AND purchasing a replacement modem, as opposed to arriving by Canada Post (as I was told,) the replacement modem arrived, without a ""send back the damaged one box"",) via Puralator courier... I will be arranging both modems to be returned to Bell shortly. My last issue with Bell was handled BRILLIANTLY and I am grateful and on thinking on it, I still like your service... but this time, wow... that was really awful and left me as a customer hanging and with little recourse than a ""fix it yourself"" solution... and then to find it that the expense and time while sick was unnecessary??? Last plea for the future... please give customers in my position the OPTION of dealing with bad equipment at your phone centres. There's one almost across the street from me... and to hear they couldn't ""help me"" because they don't have my ""files""... but I can pay a bill there... and they have the hardware on hand ONLY for ""new clients"" was a slap in the face during a bad situation. Like I said, I was very happy with Bell Canada's help a few months ago, but this was atrocious.",2
318536,16-JAN-12,13-JAN-12,Kiely,,en,72.28.80.46,elizabethlevi@sympatico.ca,14592768,000000122545864,3,3,,2
318537,16-JAN-12,13-JAN-12,Alexander,,en,65.92.44.54,phibbs16@sympatico.ca,14598520,000000122535296,4,4,"It would be nice to speak to the last person I spook to first, and maybe I wouldn't need to be on the telephone so long. ",3
318538,16-JAN-12,15-JAN-12,Romeo,,en,76.64.227.236,khlogging@sympatico.ca,14616137,000000122578764,4,2,"Romeo did all that he could and passed on the problem to a second agent.  I am satisfied with the way he handled this. The second agent, Chris (?) also could not solve our intermittent internet connection, and sent a tech guy (Curt)to check the system in our house.  Curt changed our router, checked the lines and the problem still exists.  We have internet when hardwire connected to our computers but as soon as we try wireless (from the iphone, wireless printer or wireless connection to any computer) the system goes down. We shut off the wireless device and the system reboots and runs fine.  If the problem is not resolved we may have to look else where for our internet service provider. ",3
318539,16-JAN-12,14-JAN-12,Dinesh,,en,76.66.163.224,vaughn.giggie@sympatico.ca,14611370,000000122571784,4,4,I find it difficult to understand the folks in India. Some have difficult accents.,5
318540,16-JAN-12,15-JAN-12,Sumithra,,en,76.68.14.204,m.lawson44@sympatico.ca,14616714,000000122575846,4,4,,4
318541,16-JAN-12,15-JAN-12,Roy,,en,76.65.13.72,chistre@sympatico.ca,14613156,000000122577360,4,4,"less time, to make contact.",3
318542,16-JAN-12,06-JAN-12,Felix,,en,70.26.63.183,jstubbins@sympatico.ca,14510768,000000122367380,1,,"Provide service rather than appolgies. My problem took 12 days to resolve. The order was created, never sent until follow up Jan 12th. This is the second time I have experienced the same problem. Your service area should find a better way than Canada Post to send repair parts. If I was a new subscriber you would be here in less than 24 hours to install. As an existing subscriber you find it acceptable to make me wait 3-5 days.Weekends don't count to your company as if I don't use my net access on Saturday and Sunday. All I get is an appology for the time delay. That is not much comfort to me.",1
318543,16-JAN-12,13-JAN-12,Sofien,,fr,70.26.45.71,lessard.ju@sympatico.ca,14596132,000000122547534,5,5,Rien de mieux!,5
318544,16-JAN-12,15-JAN-12,Vikram Aditya,,en,65.95.230.217,paulchristou@sympatico.ca,14617926,000000122574755,4,4,"Time, it took a long time to resolve.",4
318545,16-JAN-12,15-JAN-12,Brendan,,en,65.95.230.42,mbandura4@sympatico.ca,14617124,000000122576474,5,5,nothing...Brendan was awesome!!,5
318546,16-JAN-12,15-JAN-12,Karen,,en,76.64.193.35,cath.dwyer@sympatico.ca,14613004,000000122580410,5,5,,4
318547,16-JAN-12,13-OCT-11,Andrea,,en,76.67.121.84,diana.howard@bell.net,13606302,000000120536441,1,1,"you give me a price of 108.00 plus the internet thats not what you are charging me . sad it would be like what i had on cable. it is not . please fix this problem ,",2
318548,16-JAN-12,15-JAN-12,Eliena,,en,65.94.9.108,caj.pang@sympatico.ca,14612920,000000122580154,4,5,,5
318549,15-JAN-12,13-JAN-12,Charles,,en,70.50.24.3,rcrean@bell.net,14598966,000000122551786,3,,"I didn't receive my first bill,as we just move into our new home November 30, 2011. When i called they advised me my first bill was over $498.00  I was extreamely shocked.  At that point I was passed to several people trying to sovle this issue. I had spent just over one hour and half on the phone.  They finely put me though to another department at which time I was advised that my problem has been resoved.  I only hope so.",
318550,15-JAN-12,14-JAN-12,Marwa,,fr,67.68.201.24,pagpa@sympatico.ca,14609030,000000122557216,5,5,"Très bonne réponse de votre intervenante. Pratique, simple et efficace.
Merci.",4
318551,15-JAN-12,14-JAN-12,Martina,,en,65.93.176.212,gunnns@bell.net,14605606,000000122562309,5,3,nothing because there is a problem with my O.S. system. My outlook express is working now and that's what I was calling to get help with.  Thanks.,5
318552,15-JAN-12,13-JAN-12,Afef,,fr,70.24.174.149,jeamb@sympatico.ca,14594770,000000122543025,1,1,problème simple à résoudre - demande d'un nouveau mot de passe suite à l'invasion par fraude d'un intru,2
318553,15-JAN-12,14-JAN-12,Murali,,en,65.94.212.232,lorraine-mikecarver@bell.net,14607574,000000122565890,1,3,sent the proper equipment the first time it also would be nice if they fixed my bill so i didnt pay for what i didnt use ,2
318995,16-JAN-12,15-JAN-12,Elmer,,en,64.229.81.124,john.beveridge@sympatico.ca,14615764,000000122586363,4,4,There was a very long wait for somebody to come on the phone and instead of constantly coming on to suggest staying on the line that help would be coming perhaps you could provide what the wait time is. Usually this happens at the beginning of the call.,4
318996,16-JAN-12,13-JAN-12,Noureddine,,fr,69.156.87.98,gyan59@sympatico.ca,14593932,000000122534555,4,4,"J'ai bien aimé qu'on me dise que le travail complétait ce qui avait été entamé plus tôt; signe de solidarité entre techniciens peut-être.",3
318997,16-JAN-12,15-JAN-12,Jamel,,fr,70.26.209.171,normand.delahaye@sympatico.ca,14617689,000000122585167,5,5,,5
318998,16-JAN-12,15-JAN-12,Danny,,en,174.88.202.41,trudygee@sympatico.ca,14619762,000000122574690,5,4,,4
318999,16-JAN-12,09-JAN-12,Tom,,en,174.92.34.7,cdiskey@bell.net,14537794,000000122435970,4,3,I was put through to sales and then the line disconnected.  ,4
319000,16-JAN-12,16-JAN-12,,,en,216.208.239.131,,,,5,5,,5
319001,16-JAN-12,03-JAN-12,Ana,,en,70.50.98.189,grnwthompson@bell.net,14462724,000000122291169,5,5,,4
319002,16-JAN-12,14-JAN-12,Juan,,en,184.146.85.186,pmontgomery000@sympatico.ca,14609332,000000122571937,5,5,"I feel there is no need to improve your customer service,when you have reached perfection.Thank you for resolving our problem in such a tiimely manner.",5
319003,16-JAN-12,15-JAN-12,Aymen,,fr,70.26.196.111,francois.auger@sympatico.ca,14614440,000000122582068,5,5,"L'appel a été cordial et efficace.  L'appel faisait suite à ma tentative de résoudre le problème en clavardant avec un agent, ce qui fut un fiasco total.  J'ai investi environ 30 min à la session de clavardage, le problème a été résolu en 2 minutes par l'agent au téléphone",5
319004,16-JAN-12,13-JAN-12,Srinivas,,en,70.51.74.61,rgardiner000@sympatico.ca,14599086,000000122533023,5,4,nothing,4
319005,16-JAN-12,12-JAN-12,Edgardo,,en,65.95.141.94,hmoros@sympatico.ca,14581232,000000122508977,5,5,,4
319006,16-JAN-12,15-JAN-12,Moses,,en,70.24.4.189,gregkim.lawson@sympatico.ca,14614894,000000122573944,5,5,,5
319007,16-JAN-12,07-JAN-12,Bernard,,en,70.49.2.117,huetherfamily@sympatico.ca,14522012,000000122400688,2,1,"Repair my internet service. Call did result in connection however the fact that our internet service is intermittant was ignored.  I actually went to complete this survey the next morning and yes, the internet was down.  I called and of course it was working so your representative said there was nothing to be done.  We are not paying for intermittant service and request that a technician be sent to resolve our problem.  Yesterday it was down more than it was up working. I will not spend another almost four hours going through the process with three different representatives all who said there appeared to be trouble on the line but then failed to address this problem. ",1
319008,16-JAN-12,14-JAN-12,Saifuddin,,en,184.144.11.55,manbros@sympatico.ca,14607844,000000122565857,1,1,,1
319009,16-JAN-12,14-JAN-12,Vijay,,fr,70.24.180.243,vi.houbart@sympatico.ca,14611410,000000122560468,4,5,rien de plus,5
319010,16-JAN-12,09-JAN-12,Rod,,en,184.146.104.234,eugenia.gilchrist@sympatico.ca,14539432,000000122448111,3,2,Resolved my issue,3
319011,17-JAN-12,16-JAN-12,Ronald,,en,204.101.237.139,w.bridge@sympatico.ca,14632186,000000122611717,3,2,Repair the issue. We are part of an ongoing problem that has been ongoing since September 2011. We continuously lose our internet speed to a speed slower than dial-up. At fifty plus dollars a month I expect better service from Bell. ,3
319012,17-JAN-12,16-JAN-12,Jose,,en,70.53.58.170,diane.sweeeting@sympatico.ca,14623322,000000122614296,1,1,"Technician refused to help me set up my email account, when just on the weekend, a different technician did help and even called back to ensure that everything was working fine.  Last night the technician said he could not help because I was using Incredimail. . and yet I pay monthly fees to use Sympatico / Bell as my internet server.  Perhaps I will seek a different provider.. . as the first technician had no difficulty helping me with Incredimail. . . ",1
319013,17-JAN-12,16-JAN-12,Luis,,en,65.93.118.107,bradbarton@sympatico.ca,14621852,000000122599224,5,2,"Bell sympatico provides a service. Hotmail is how I access it. It is not well coordinated or serviced! Why would I ever have to give a cell number to fix a problem!

Note that the service rep did all he could! It is Bell that has the problem.",3
319014,17-JAN-12,16-JAN-12,Victor Gabriel,,en,174.94.50.215,cookiex3@bell.net,14622694,000000122592105,5,5,nothing,5
319015,17-JAN-12,16-JAN-12,Gattu,,en,64.228.138.42,garbagegutz@sympatico.ca,14624472,000000122588104,1,1,,1
319016,17-JAN-12,16-JAN-12,Jessica,,en,64.231.144.123,theodowd@bell.net,14631702,000000122591416,5,5,,4
319017,17-JAN-12,16-JAN-12,Oscar,,en,184.145.62.125,neisenberg@sympatico.ca,14628842,000000122611496,4,5,Oscar was very helpful...got my Outlook problem solved. Much appreciated.,5
319018,17-JAN-12,16-JAN-12,Hency,,en,184.147.202.121,wenwella@sympatico.ca,14632272,000000122599432,3,1,,1
319019,17-JAN-12,16-JAN-12,Nadia,,fr,174.93.235.202,athibault001@sympatico.ca,14621266,000000122587625,2,5,"Mlle Nadia me semble avoir peut d'initiative, heureusement j'ai rappelé sur la fin de la journée et le Monsieur donc j'ai malheureusement oublié le nom a réglé mon problème",4
319020,15-JAN-12,14-JAN-12,Suraj,,en,70.50.223.52,mci_saundra@sympatico.ca,14608193,000000122558382,5,5,,5
319021,17-JAN-12,16-JAN-12,Mohamed,,fr,174.92.182.171,marann@sympatico.ca,14627798,000000122612735,5,5,"RIEN,J AI EU UN EXCELLENT SOUTIENT",5
319022,17-JAN-12,16-JAN-12,Ralph,,fr,74.15.159.19,demczuk@bell.net,14623212,000000122593726,5,5,,5
319023,17-JAN-12,16-JAN-12,Jessica,,en,70.49.228.17,karen.stillar@sympatico.ca,14626560,000000122613427,5,5,,5
319024,17-JAN-12,16-JAN-12,Yousri,,fr,76.69.194.18,ganga@bell.net,14624461,000000122600957,5,5,,5
319025,17-JAN-12,16-JAN-12,Houssem,,fr,69.156.75.101,pierrelaforce@bell.net,14629558,000000122613140,4,4,"faire plus vite peut-etre .
merci encore.",5
319026,17-JAN-12,16-JAN-12,Manel,,fr,174.91.17.139,nicoledube66@sympatico.ca,14628916,000000122588360,1,1,"Comprendre mes besoin et me rappeler lorsque votre ligne coupe...très très mauvais service, pense à changer pour Vidéotron",1
319027,17-JAN-12,16-JAN-12,Salvador,,en,174.89.28.225,b.ernteman@sympatico.ca,14621338,000000122597660,5,4,  NOT MUCH !!,5
319028,17-JAN-12,16-JAN-12,Vidya,,en,76.64.209.86,itspenny@sympatico.ca,14625452,000000122587794,3,4,"I felt like the person who was helping me didn't quite bbelieve me when I told her what I was seeing on the screen (because it shouldn't have happened like it did, I assume). She wanted to have access to my laptop so she could see, but as I couldn't get onto the internet, I told her a couple times this wasn't possible.",3
319029,17-JAN-12,16-JAN-12,Victor Gabriel,,en,50.100.44.115,bks.chow@sympatico.ca,14621706,000000122587892,5,5,Nothing more,5
319030,17-JAN-12,16-JAN-12,Anne,,en,74.15.45.26,l.sloat@sympatico.ca,14626920,000000122590495,5,5,not much,5
319031,17-JAN-12,16-JAN-12,Hassen,,fr,184.145.178.69,d.leblanc@sympatico.ca,14622830,000000122612845,5,5,,5
317511,18-JAN-12,17-JAN-12,Marc,,en,174.91.14.115,wareliswan@bell.net,14646313,000000122622623,5,5,"I am very happy that I can call Bell to help me out. I am 80 yrs  young and need all the help. Marc was polite understanding and of course helpful. Two companies I am happy with is Bell and Dell. I can call you people,and you provide the help the sensiors need.
Wanda",5
317512,18-JAN-12,17-JAN-12,Sushil,,en,184.146.155.22,llmll@sympatico.ca,14640638,000000122631887,5,5,NOTHING,4
317513,18-JAN-12,17-JAN-12,Rachel,,en,206.47.249.246,geremia@sympatico.ca,14637566,000000122633435,1,1,bring back the jobs to canada people that can speak and understand what I am saying,1
317514,18-JAN-12,17-JAN-12,Cathrine,,en,184.148.180.127,wda_572@sympatico.ca,14646346,000000122633188,5,5,Everything was great,5
317515,18-JAN-12,17-JAN-12,Pascal,,en,74.15.251.245,ljbe@sympatico.ca,14640608,000000122625074,4,4,"Prior to talking with a rep, I was on hold for approximately 30 minutes which I think is far too long.",3
317516,18-JAN-12,17-JAN-12,Marouen,,fr,65.93.1.212,lucpilon@bell.net,14640850,000000122641468,1,1,1er appel =  le technicien était d'une incompétance rare. il était difficile a comprendre au point de vue langage et de son. c'était comme si il était trop loin du téléphone. le 2ième appel était beaucoup mieux et la personne était beaucoup plus compétante et le son était beaucoup tres bon,
317517,18-JAN-12,17-JAN-12,Bedre,,en,76.68.95.110,dkrogers@bell.net,14636226,000000122625278,5,5,"Nothing, outstanding service",5
317518,18-JAN-12,17-JAN-12,Ronald,,en,70.50.33.179,gus.valcour@sympatico.ca,14637918,000000122641248,5,5,Nothing!  The Technician was excellent.,5
317519,18-JAN-12,17-JAN-12,Anne,,en,67.70.81.139,lorhank@sympatico.ca,14640718,000000122620112,5,5,N/A,5
317520,18-JAN-12,17-JAN-12,Kanchana,,en,74.14.61.133,tpoile@sympatico.ca,14645950,000000122629815,5,5,,5
317521,18-JAN-12,17-JAN-12,Reuben,,en,174.88.168.103,scorcher2day@sympatico.ca,14644672,000000122620744,5,5,,5
317522,18-JAN-12,17-JAN-12,Walid,,fr,74.12.245.93,johny.tg@bell.net,14639348,000000122637808,5,5,Les attentes telephonique sont trop longue et souvent il a fallu que je raccroche et rappeller au numero 310- BELL et des problemes avec le 1-866-875-9591 trop longue attentes et aucun service,5
317523,18-JAN-12,17-JAN-12,Edward,,en,64.229.178.50,bakscott@sympatico.ca,14634000,000000122616868,4,3,"Both representatives were very knowledgable and helpful, a good experience however problem needs tech to come and fix the problem here.  Both reps did all they could and were very helpful.",4
317524,18-JAN-12,17-JAN-12,Edgar,,en,174.93.11.239,lindaflaro@sympatico.ca,14640526,000000122630281,5,5,there is nothing the rep could have done different.  He went out and beyond to fix my problem,5
317525,18-JAN-12,17-JAN-12,Marouen,,fr,174.93.149.14,ggparadis@sympatico.ca,14637604,000000122623316,5,4,,4
317526,18-JAN-12,17-JAN-12,Alvin,,en,70.55.12.192,donkay.hore@sympatico.ca,14636318,000000122620904,5,5,Nothing.,5
317527,18-JAN-12,17-JAN-12,Houssemeddine,,fr,70.55.178.77,famille.aubry@sympatico.ca,14636886,000000122640663,5,5,,4
317528,18-JAN-12,15-JAN-12,Ahmed,,en,131.137.245.208,ex_coelis@sympatico.ca,14614270,000000122573677,1,1,"There was an appointment that was set for Tues 17 Jan 2012 between 5pm and 8pm and no one from Bell showed up or even called. I took time off of work and who is going to pay for my wages which I, your customer, lost due a missed appointment on your part?",1
317529,18-JAN-12,17-JAN-12,Naveen,,en,174.92.175.92,karen.cote086@sympatico.ca,14639720,000000122630703,5,4,phone connection not as clear as it could be,4
317530,18-JAN-12,17-JAN-12,Natalia,,fr,174.92.169.135,sylvie.rudolph@sympatico.ca,14645512,000000122627268,2,2,"j'ai encore des problème avec internet, pas le temps de vous appeler, je dois partir.,.. mais mon ordi s,est débranché 3 fois en 1 heure ce matinb... je vous appellerai cet après midi... j'en ai marre,.. je travail avec internet et ca fais une plus d'une semaine, 8 ou 9 techniciens à qui je parle et pas encore de solution... ",2
317531,18-JAN-12,17-JAN-12,Welid,,fr,174.88.66.157,l.bourdon@sympatico.ca,14640152,000000122624664,5,,Que l'employé quii reçoit du matériel s'assure que ce dernier soit bel et bien crédité au bon client.,4
317532,18-JAN-12,17-JAN-12,Martina,,en,70.27.98.155,stoney2@sympatico.ca,14645338,000000122620358,4,4,,4
317533,18-JAN-12,17-JAN-12,Elmer,,en,70.31.42.170,rompin_ronnie77@sympatico.ca,14644102,000000122632072,5,5,not much...Elmer? was extremely helpful and empathetic to an old geezer like  me,4
317534,18-JAN-12,17-JAN-12,Dilip,,en,174.91.122.157,blahtinen@bell.net,14634338,000000122639169,5,5,,5
317535,18-JAN-12,13-JAN-12,Robert,,en,70.26.119.218,ve3cqo@sympatico.ca,14601270,000000122542492,1,1,show up for the appt.,3
317536,18-JAN-12,17-JAN-12,Samia,,fr,98.85.193.178,Gaston6221@sympatico.ca,14632766,000000122617362,5,5,toujour des probleme avec les factures,4
317537,18-JAN-12,17-JAN-12,Michael,,en,69.157.62.126,kscasselman@sympatico.ca,14640088,000000122616547,5,5,,5
317538,18-JAN-12,17-JAN-12,Alvaro,,en,70.29.45.153,d.cameron1@sympatico.ca,14635604,000000122631622,5,5,,5
317539,18-JAN-12,17-JAN-12,Maria,,en,69.157.62.151,gerow1964@sympatico.ca,14637574,000000122618814,4,5,,4
317540,18-JAN-12,17-JAN-12,Gopi Rathinam,,en,64.25.179.245,nbroome@bell.net,14642424,000000122618325,1,1,I should have been told that the high speed internet sucked in my area before one of your reps signed me up.,1
317541,18-JAN-12,17-JAN-12,Jay,,en,70.24.90.142,contractor@sympatico.ca,14635446,000000122617435,1,1,,2
317542,18-JAN-12,17-JAN-12,Rolando,,en,76.64.150.168,oleanchlystyk@sympatico.ca,14642734,000000122628359,1,1,I still have no connection to sympatico service. My only connection is with Local 2. Your tech said I needed to buy a modem/router to get service. I'm waiting for delivery.,2
317543,16-JAN-12,14-JAN-12,Victor Gabriel,,en,69.156.0.62,welsham@bell.net,14611526,000000122558447,5,5,Nothing.  My problem was solved quickly.,5
317544,16-JAN-12,12-JAN-12,Asma,,fr,70.26.185.46,pierre.perrault@sympatico.ca,14585982,000000122516580,4,3,,4
317545,17-JAN-12,12-JAN-12,Sofiene,,fr,174.92.237.91,roy.leblanc0672@sympatico.ca,14587026,000000122509046,4,4,Faire un suivi plus rigoureux entre les réparations effectuées à domicile et la facturation. Le tout éviterait perte de temps et le fait que nous devons expliquer à au moins deux personnes le problème rencontré.,4
317546,17-JAN-12,16-JAN-12,Akrem,,fr,69.157.248.53,silenceonbouffe@sympatico.ca,14631002,000000122596653,4,4,j'ai eu l'information que je cherchais concernant une panne de serveur chez vous,4
317547,17-JAN-12,16-JAN-12,Yosimar,,en,76.64.41.123,poopsi@sympatico.ca,14629664,000000122599910,5,5,"being able to get to a service agent faster instead of 20 questions on who you want to speak to . on our phone bill it gives a number for the internet but when you call it you still have to keep punching buttons to get to an agent and it asks you if you want help with the internet or phone or a bunch of other questions that i thought when you phoned the specific number it was for the internet 
",3
317548,17-JAN-12,12-JAN-12,Elmer,,fr,65.94.5.186,gilchristago@bell.net,14580602,000000122510971,5,5,rien de plus,5
318055,16-JAN-12,15-JAN-12,Shashank,,en,184.147.42.152,wbalm@sympatico.ca,14619958,000000122573358,2,1,"Fix my problem, iy is still the same",3
318056,16-JAN-12,15-JAN-12,Earl,,en,65.94.101.226,pookis@sympatico.ca,14618130,000000122575124,5,4,"on this call, I don't think there was anything needed to improve the service",4
318057,16-JAN-12,13-JAN-12,Salvador,,en,69.159.16.9,jacquesthibault@sympatico.ca,14594552,000000122535761,3,1,the good part was that I did not have to wait that long.  Another was that I understood your operator. Often language accents are a huge issue.  ,3
318058,16-JAN-12,15-JAN-12,Nicholas,,en,174.89.236.185,slingergil@sympatico.ca,14619120,000000122585515,5,5,,5
318059,16-JAN-12,15-JAN-12,Xenia,,en,174.95.142.230,terrywendy@sympatico.ca,14619556,000000122584910,5,5,"Nothing, everything was great and Xenia showed GREAT patience with me. I have a head cold and not able to hear as well as normal so I had to ask her to repeat questions a lot.",5
318060,16-JAN-12,15-JAN-12,Karen,,en,50.101.42.63,bruce.martz@sympatico.ca,14612832,000000122584165,5,5,,4
318061,16-JAN-12,15-JAN-12,Sofien,,fr,67.68.57.149,familledevost@sympatico.ca,14614296,000000122583486,5,5,,5
318062,16-JAN-12,15-JAN-12,Luis,,en,174.91.120.250,sokz@sympatico.ca,14619156,000000122575411,5,5,"None.  This kind of communication over
the telephone line requires very clear
and comprehensive language exchange.
Luis (is he a native Canadian?} spoke
very clearly and kindly so that everything was done smoothly.",5
318063,16-JAN-12,15-JAN-12,Sihem,,fr,70.48.120.93,jgsavage1933@sympatico.ca,14615622,000000122575098,5,5,,5
318064,16-JAN-12,14-JAN-12,Kimberly,,en,70.55.243.90,paula.toth@sympatico.ca,14609136,000000122558154,5,5,,5
318065,16-JAN-12,15-JAN-12,Oscar,,en,207.164.79.82,i.tillinger@sympatico.ca,14615168,000000122573432,5,5,Nothing,5
318066,16-JAN-12,13-JAN-12,Tony,,en,65.95.225.3,a.monk@sympatico.ca,14589588,000000122534053,3,1,the resolution to my problem was not what i needed to do ,3
318067,16-JAN-12,15-JAN-12,Gloria,,en,64.229.136.64,del_core@sympatico.ca,14613648,000000122586194,2,3,The call was not about Internet but Satellite TV,3
318068,16-JAN-12,15-JAN-12,Kris,,en,174.91.41.13,d.lianos@sympatico.ca,14613404,000000122578582,4,4,everything was fine,4
318069,16-JAN-12,15-JAN-12,Maria,,en,67.70.196.212,debericpritchard@sympatico.ca,14613628,000000122579471,5,5,,5
318070,16-JAN-12,13-JAN-12,Eliena,,en,184.144.75.13,lenoremor@sympatico.ca,14596102,000000122548171,4,4,,4
318071,16-JAN-12,15-JAN-12,Nelson,,en,207.164.125.86,kgibsongsi@bell.net,14616114,000000122581217,2,,After a year of complaining it appears you may have actually done something to correct the problem. But as demonstrated by your executive phone line you do not return V. M.,2
318072,16-JAN-12,15-JAN-12,Aroua,,fr,70.50.164.49,f.yargeau@sympatico.ca,14614280,000000122580101,5,5,,5
318073,16-JAN-12,15-JAN-12,Arcadius,,en,174.95.138.72,ian_b@sympatico.ca,14615174,000000122577568,5,5,,5
318074,16-JAN-12,15-JAN-12,Oscar Ernesto,,en,70.30.52.85,dirichardson@sympatico.ca,14613794,000000122574148,5,4,I was advised that I have a 'weak signal'. The 'system' has worked for several years with nil problem other than the odd 'reboot'. Why now is the signal sub standard/weak?  Nonetheless your rep was excellent!! I hope that there is not a repeat malfunction. My work depends on my computer link.,4
318075,16-JAN-12,15-JAN-12,Marwa,,fr,71.57.161.226,dmbeauchamp@sympatico.ca,14613854,000000122573531,1,5,Le servide chat est pourie j'ai du telephoner et la ont a resolue mon probleme,3
318076,16-JAN-12,14-JAN-12,Med Wassim,,fr,174.93.190.119,rachrene@sympatico.ca,14609446,000000122565071,5,4,rien de mieux,5
318077,16-JAN-12,15-JAN-12,Emely,,en,70.26.5.210,haliburton-lauzon@sympatico.ca,14614992,000000122576921,5,5,Nothing. The technician understood our issue and resolved it simply and efficiently.,5
318078,16-JAN-12,15-JAN-12,Ridha,,fr,69.156.56.136,rheca@sympatico.ca,14618384,000000122583278,5,5,Tout fut à notre satisfaction.,5
318079,16-JAN-12,14-JAN-12,Houssem,,fr,70.52.96.151,jeffdion@sympatico.ca,14606354,000000122558381,5,3,,5
318080,16-JAN-12,15-JAN-12,Erika,,en,65.95.132.60,sealuv@sympatico.ca,14618932,000000122575969,3,3,"Apparently,an internet problem @ your end, I think the customer should be made aware of this! I'm paying for much higher speed, than what I;m getting!!Not very happy, am checking other providers.",2
318081,18-JAN-12,17-JAN-12,Med Amine,,fr,173.176.99.175,j.denis1@sympatico.ca,14638494,000000122628019,2,1,"Vous occupez de mon problème cala fait depuis le 21 decembre que j'attend que quelqu'un m'aide 
Nos sommes rendu au 18 janvier et rien n'est règlé,
",
318082,18-JAN-12,17-JAN-12,Zaid,,en,70.54.120.46,tkelsall@sympatico.ca,14645858,000000122620874,4,5,He could have cleaned up all the little wires he left on the carpet.,4
318083,18-JAN-12,17-JAN-12,Francois,,fr,65.94.208.34,cmilott@sympatico.ca,14635382,000000122619111,5,5,,5
318084,18-JAN-12,17-JAN-12,Venkatesh,,en,70.27.39.248,curllyt@bell.net,14635568,000000122622549,4,5,nothing ,5
318085,18-JAN-12,17-JAN-12,Paul,,fr,70.55.88.118,francois.trempe005@sympatico.ca,14637172,000000122637064,4,4,,4
318086,18-JAN-12,17-JAN-12,Salvador,,en,184.146.67.237,khnjt@sympatico.ca,14639934,000000122619049,4,1,"After your technician visited, we were informed that we can only ever expect to receive approximately 500 Kbps internet service while we are paying for ""up to"" 2 Mbps service, as per your advertising. That amounts to 25% of the advertised speed. What if we only paid 25% of our internet bill? How long has this poor level of service been provided to us? Why were we not notified? Why doesn't Bell live ""up to"" its claims? I suppose the one thing Bell could have done better to improve our recent experience is to provide the internet speed as advertised and charge accordingly for what we are actually getting. The service is just not there.",1
318087,18-JAN-12,17-JAN-12,Meriem,,fr,70.55.88.118,francois.trempe005@sympatico.ca,14637174,000000122630403,4,4,,4
318088,18-JAN-12,17-JAN-12,Makram,,fr,70.55.88.118,francois.trempe005@sympatico.ca,14637176,000000122627861,4,3,,4
318089,18-JAN-12,17-JAN-12,Kristen,,en,64.231.19.109,barbara.sidoruk@sympatico.ca,14634016,000000122631250,5,4,Nothing.,5
318090,18-JAN-12,16-JAN-12,Mohamed,,fr,174.92.220.89,junior13@bell.net,14626468,000000122592331,4,1,"avoir acces a mon suivi internet qui ne veut pas fonctionnier avec mon mots de passe  pourquoi


",5
318091,18-JAN-12,17-JAN-12,Calvin,,en,184.151.63.141,lonnyupcott@sympatico.ca,14640702,000000122622855,5,5,,4
318092,18-JAN-12,17-JAN-12,Vincent,,en,65.92.52.55,jwalsh22@bell.net,14639630,000000122624086,5,5,,5
318093,18-JAN-12,17-JAN-12,Sabha,,en,74.15.101.218,sbvs@sympatico.ca,14644644,000000122635112,1,1,FIx THE PROBLEM,1
318094,18-JAN-12,17-JAN-12,Khan,,en,74.15.101.218,sbvs@sympatico.ca,14644646,000000122633550,1,1,FIX THE PROBLEM,1
318095,18-JAN-12,17-JAN-12,Nasra,,en,184.148.137.72,m.hornung@sympatico.ca,14640976,000000122622545,1,1,To listen to what I needed help with and try different tests to resolve the issue. The rep did not understand the issue and therefore did not have alot of experience. He referred me back to Brother's call centre who proved the problem was with Bell'sd router.,1
318554,15-JAN-12,12-JAN-12,Manuel,,en,67.70.119.184,fillionmau@sympatico.ca,14580086,000000122514513,5,5,,5
318555,15-JAN-12,13-JAN-12,Saifuddin,,en,66.186.71.120,scott.paul@sympatico.ca,14599892,000000122533382,5,5,I had a little difficulty understanding the technician but he was very helpful.,5
318556,15-JAN-12,14-JAN-12,Murali,,en,74.14.28.17,bmp1@sympatico.ca,14603130,000000122560573,5,5,,5
318557,15-JAN-12,10-JAN-12,Rifa,,fr,174.88.119.127,gilles.richard15@sympatico.ca,14552864,000000122458651,3,4,"Oui Rifa m'a crédité pour le service Internet rompu à partir du 03 déc. Par contre elle ne m'offrait aucune consolation pour mes déboires par le manque du service Internet pendant 5 semaines.
Je déplore que Bell n'a pas de politique de consolation lorsque le délai de solution s'est largement allongé par la faute de 2 de ses employés.(Appel du 03 déc. et 23 déc.)",3
318558,15-JAN-12,13-JAN-12,Oliver,,en,67.68.6.196,charleshenry@bell.net,14591352,000000122545553,5,3,The problem was resolved but I use my computer the fallowing day and got the same problem I will call you again this time you need to tell me how to deal with this problem myself if possible ,5
318559,16-JAN-12,12-JAN-12,Joy,,en,70.54.149.218,lfarraway@sympatico.ca,14583414,000000122514085,5,4,there was some misinformation as the customer care rep. said I did not need a tech to come in the home. then I was called on Sat. to tell me the tech would be here shortly...humm I told him I was told It could be taken care of outside the residence.  He also did not have our unit number to our townhouse,4
318560,16-JAN-12,15-JAN-12,Lokeswaran,,en,69.157.60.224,mcquittyw@sympatico.ca,14617150,000000122578173,5,5,All was done well and efficiently,4
318561,16-JAN-12,14-JAN-12,Caroline,,en,184.146.173.202,suewoo@sympatico.ca,14610820,000000122555630,3,4,Simplify process,4
318562,16-JAN-12,15-JAN-12,Dilip,,en,70.31.51.235,skerr@sympatico.ca,14619108,000000122580194,4,5,"Offer packages with greater bandwidth for lower cost, as in USA.",2
318563,16-JAN-12,15-JAN-12,Amira,,fr,76.67.162.174,hassan.jamali@sympatico.ca,14615040,000000122575483,5,5,,5
318564,16-JAN-12,15-JAN-12,Haythem,,fr,76.67.162.174,hassan.jamali@sympatico.ca,14615042,000000122575346,5,5,,5
318565,16-JAN-12,15-JAN-12,Asma,,en,70.26.16.196,buggygotawa@sympatico.ca,14612856,000000122577426,5,5,,5
318566,16-JAN-12,15-JAN-12,Henry,,en,70.27.26.107,jpwicks@sympatico.ca,14615882,000000122575202,5,5,,5
318567,16-JAN-12,15-JAN-12,Roxanne,,en,70.30.146.246,posteraro@sympatico.ca,14618132,000000122581092,5,5,,5
318568,16-JAN-12,15-JAN-12,Alex,,en,76.67.165.19,swattond@sympatico.ca,14619372,000000122579635,5,5,,5
318569,16-JAN-12,15-JAN-12,Kumar,,en,69.158.162.170,sharonmitic@sympatico.ca,14619020,000000122582265,3,3,I had to remove the filter from my telephone jack which has a split jack for my internet and telephone to set up my new modem.  I am unable to use my telephone because of the loud noise when I pick up the receiver.  I felt I was not able to communicate the problem to the Bell rep.  I would appreciate speaking to a rep in Ontario whose first language is English.,3
318570,16-JAN-12,15-JAN-12,Sana,,fr,70.29.144.200,mireillemcnulty@bell.net,14617334,000000122575025,5,5,,5
318571,16-JAN-12,15-JAN-12,Houcem,,fr,70.51.8.54,jmelise95@sympatico.ca,14615704,000000122577538,5,5,,5
318572,16-JAN-12,15-JAN-12,Rod,,en,50.100.38.178,sunshine1939@sympatico.ca,14619318,000000122582491,5,5,,4
318573,16-JAN-12,15-JAN-12,Jhon,,en,74.12.189.65,corystickley@sympatico.ca,14613338,000000122583437,4,,,2
318574,16-JAN-12,12-JAN-12,Nicholas,,en,174.92.170.33,luyah@bell.net,14583780,000000122522830,5,5,Can't think of anything !,5
318575,16-JAN-12,15-JAN-12,Oscar,,en,70.30.18.221,mdlini@sympatico.ca,14617162,000000122580793,4,4,,4
318576,16-JAN-12,15-JAN-12,Jessica,,en,76.68.166.70,ripjar@sympatico.ca,14618422,000000122585573,5,5,0,5
318577,16-JAN-12,13-JAN-12,Karen,,en,76.70.27.63,j.krieger@sympatico.ca,14594468,000000122533786,4,4,,4
318578,16-JAN-12,08-JAN-12,Duncan,,en,69.172.78.168,briandao@sympatico.ca,14528894,000000122419518,5,5,,5
318579,16-JAN-12,15-JAN-12,Med Wacef,,fr,70.51.45.99,o.cote@sympatico.ca,14617736,000000122583364,5,5,,5
318580,16-JAN-12,14-JAN-12,Arun,,en,76.64.224.227,keithralph1@sympatico.ca,14607004,000000122562432,5,4,"I don't think there is anything. 
ARUN answered all my questions like a pro.",5
318581,16-JAN-12,14-JAN-12,Mohammed,,en,74.15.100.62,maple.53@sympatico.ca,14607870,000000122560151,5,5,"As a disabled R.C.A.F vetern, My computer is a link to the world.  When I called the 1st. time, your call centre followed the party line, I asked to talk to a supervisor, the responce was a hold, when the agent came back on the line I was informed that person was busy and that the party line that it would be 3-5 day's to get a new motem. and the call was dropped.  I then called a number and talked with a agent however I did not get his name, he was kind, understanding and promisted to get the motem to me asap and he came through, he need's a thankyou.",4
318582,17-JAN-12,12-JAN-12,Yasmin,,en,67.70.196.106,lori_garbutt@bell.net,14583632,000000122518390,5,4,"Yasmin was very helpful in resolving my dilemma.  The problem I have from Bell concerns billing.  You invoice on the 10th of the month, send the e-bill a week later on the 17th, and I still have not received a mailed invoice.  Collection calls are made if the invoice has not been paid in exactly a month.",2
318583,17-JAN-12,16-JAN-12,Andrew,,en,74.15.248.67,carole.brian@sympatico.ca,14622178,000000122600890,5,4,"As long as we don't have to pay for the Turbo Hub. We are good to go.  And especially if we can get faster internet speed, we are so excited.  Thank you.",5
318584,17-JAN-12,14-JAN-12,Arthur,,en,74.15.30.104,petkojw@sympatico.ca,14609229,000000122566098,2,1,"Keep service call in Canada, the province from which the call is originating.",2
318585,15-JAN-12,13-DEC-11,Danny,,en,174.91.246.198,marlyne.isaac@sympatico.ca,14238856,000000121871772,1,1,"When someone from Montreal or any other province in Canada calls for customer service, I think that they should be able to talk to someone in Canada, where they can understand the person on the other end of the line, and not someone in Ecuador, where you can just barely understand what the person is saying.  And how would someone in Ecuador know what your problem is on this side of the world and be able to help you, which more often than not, they cannot, and they will then refer you to someone in Canada.",2
318586,15-JAN-12,05-JAN-12,Ahlem,,fr,70.26.240.213,beaucour@sympatico.ca,14490212,000000122344531,4,5,,5
318587,15-JAN-12,12-JAN-12,Mohamed Amine,,fr,76.69.225.14,alainguay2005@sympatico.ca,14576592,000000122527343,5,5,Votre thecnicien a été super.,4
318588,15-JAN-12,14-JAN-12,Daniel,,en,64.228.142.171,lipscomb@sympatico.ca,14607476,000000122563304,5,5,,4
318589,15-JAN-12,14-JAN-12,Amine,,fr,64.228.83.83,r.st-germain@sympatico.ca,14609426,000000122572034,5,5,"Pour moi, tout c'est très bien déroulé.
Je fus très satisfaite du service.",5
318590,15-JAN-12,14-JAN-12,Khan,,en,69.157.57.123,simonconsulting@sympatico.ca,14610515,000000122569958,5,5,,5
319032,17-JAN-12,15-JAN-12,Bob,,en,64.231.160.50,james.hart@sympatico.ca,14615352,000000122579003,3,3,"Support for iPad........sending email
",3
319033,17-JAN-12,16-JAN-12,Kaustabh,,en,70.51.153.134,estelle.rannie@sympatico.ca,14623976,000000122590021,5,5,NA,5
319034,17-JAN-12,16-JAN-12,Sofien,,fr,69.159.164.25,mauriceo65@sympatico.ca,14628146,000000122595432,5,5,Rien d'autre,5
319035,17-JAN-12,16-JAN-12,Ajay,,en,174.94.60.55,kestruckholt@sympatico.ca,14626712,000000122612446,5,5,,5
319036,17-JAN-12,16-JAN-12,Juan,,en,67.68.9.73,johnvant@sympatico.ca,14626274,000000122614593,5,5,,5
319037,17-JAN-12,15-JAN-12,Marwa,,fr,174.93.247.50,rene.cordeau@bell.net,14618346,000000122580190,5,3,"Pour ce qui est de l'internet, tout était parfait, le problème a été réglé à 100%. Par la suite, j'avais encore un problème avec ma ligne téléphonique. J'ai été transféré à un technicien pour ma ligne résidentiel. il m'a confirmé que tout était correct et que c'était probablement un de mes appareils qui causeraient le trouble.
Le problème que j'avais était que sur mon téléphone indiquais ''appel en tiers'' Comme si j'avais un appareil qui était resté ouvert ! J'ai fait le tour et finalement c'était mon récepteur BELLEXPRESS VU !! J'avais commandé un film vendredi et c'est comme si mon récepteur n'avais jamais raccroché ! Ce récepteur ne me donne pas 100% de satisfaction. Je me suis déjà plaint que souvent, une émission enregistré va jouer une séquence d'émission saccadé. Il est moins pire qu'avant. J'avais déjà contact un technicien à ce sujet, il m'a fait faire un ''REBOOT '' et c'est moins pire....
En résumé, mon problème était que le récepteur à commandé un film et n'a jamais raccroché.....

Bonne journée ! ",4
319038,17-JAN-12,16-JAN-12,Jacqueline,,en,76.68.13.74,palmerace@bell.net,14629200,000000122611009,4,4,Loooong time on hold,4
319039,17-JAN-12,16-JAN-12,Kat,,en,76.70.70.45,nesbittclark@sympatico.ca,14628856,000000122589599,5,5,,5
319040,17-JAN-12,16-JAN-12,Arthur,,en,70.26.183.13,neoval@bell.net,14628854,000000122596571,5,5,Absolutely nothing. The gentleman who handled my problem was simply the best. It was not the first time I had called about this problem. This guy knows his stuff a lot more than any other I had spoken or chatted to previously.,5
319041,17-JAN-12,30-DEC-11,Zaid,,en,99.61.13.69,robe-1@bell.net,14428320,000000122228519,2,2,He was unable to access the hardware to install my hp printer on windows 7,3
319042,17-JAN-12,16-JAN-12,Gloria,,en,65.95.107.29,hratour@sympatico.ca,14625202,000000122602229,5,5,Nothing more,5
319043,17-JAN-12,16-JAN-12,Edward,,en,70.54.53.68,jbcook@sympatico.ca,14625720,000000122589418,3,3,improve quality of the headsets - very low audio on the transferred call. Tech visit is today,4
319044,17-JAN-12,28-DEC-11,Juan,,en,12.152.228.173,debhemm@sympatico.ca,14390566,000000122183496,,1,If you want real answers to your surveys why don't you have a spot for someone to be able to tell you exactly what the problems are instead of these standard questions.,2
319045,17-JAN-12,16-JAN-12,Amanda,,en,184.148.8.227,mcdv@bell.net,14628198,000000122599501,1,3,,2
319046,17-JAN-12,16-JAN-12,Merly,,en,70.51.131.241,presslake@sympatico.ca,14629700,000000122610017,5,5,nothing,5
319047,17-JAN-12,16-JAN-12,Reuben,,en,64.231.226.31,gail.bill@sympatico.ca,14624442,000000122597625,5,5,First you have taped info.  Then the tech goes thru the same with you before passing you on to a 2nd tec.  I must say if I had checked more before I called I would not have wasted Bell's time.  ,5
319048,17-JAN-12,16-JAN-12,Milo,,en,70.50.186.170,hindles@sympatico.ca,14625124,000000122603089,5,4,Service was much quicker than I expected.,5
319049,17-JAN-12,16-JAN-12,Suresh,,en,64.231.202.85,susan.thomas@sympatico.ca,14631428,000000122599701,3,3,"I am having problems with Internet slowness and short term loss of service; I ended up talking to 3 different people when I called before it could be resolved. Then it turns out that the problem is in part due to the old modem I have from Bell, and a new one is being sent out. I would expect that there would be an automatic refresh done of equipment that Bell supplies when the equipment is too old to provide the service I am paying for, especially since I am charged a monthly fee for the modem.",2
319050,17-JAN-12,16-JAN-12,Janice,,en,184.144.107.51,planetclair@sympatico.ca,14629604,000000122597127,5,5,"Janice was very good.  Only comment would be that I had to correct her on the current ""List"" pricing for various internet packages.  They change a lot and she had reference pricing that was not current.  I knew the current price from the Bell Website.",4
319051,17-JAN-12,16-JAN-12,Uzair,,en,76.68.143.39,hdmb@sympatico.ca,14625052,000000122587788,1,1,Really not sure!,2
319052,17-JAN-12,16-JAN-12,Lisa,,en,67.68.44.51,ralphhicks@bell.net,14629856,000000122588736,4,4,"This representative was excellent. However, before I reached her I had spent about five hours on hold or talking with peole about the issue over the last few weeks. I had been trying to make alternate arrangements about my Internet service in response to a letter from AndrewWright, one of your VPs, which incorrrectly said my service was to be discontinued.",2
319053,15-JAN-12,14-JAN-12,Marcos,,en,65.92.200.180,sebo53@sympatico.ca,14610296,000000122559692,5,5,"Nothing , my call was answered on the second ring and the tec person fixed my problem and was very personable . It was a cange from being on hold for a long time only to be greeted by someone who can berly speak english . Keep up the good work .",5
319054,15-JAN-12,14-JAN-12,Mohamed,,fr,70.49.93.218,beldi42@sympatico.ca,14602948,000000122555952,5,5,rien tout était ok,5
319055,15-JAN-12,14-JAN-12,Rym,,fr,70.49.93.218,beldi42@sympatico.ca,14602950,000000122556547,5,5,rien tout était ok,5
319056,15-JAN-12,12-JAN-12,Ahmed,,en,184.145.18.229,craig.010@sympatico.ca,14578608,000000122518488,3,4,,3
317549,17-JAN-12,16-JAN-12,Hugo,,en,67.43.140.73,sharron35@sympatico.ca,14630908,000000122589808,5,5,"N/A
",5
317550,17-JAN-12,15-JAN-12,Mohamed Abdelkader,,fr,65.92.250.194,j-belanger@sympatico.ca,14615248,000000122582771,5,5,,5
317551,17-JAN-12,16-JAN-12,Mohan,,en,184.145.69.124,wjkorvemaker@sympatico.ca,14632366,000000122602494,5,3,nothing,5
317552,17-JAN-12,16-JAN-12,Aymen,,fr,76.67.166.137,frawleyk@sympatico.ca,14624308,000000122593173,5,5,Rien de plus,5
317553,17-JAN-12,12-JAN-12,Gustavo,,en,184.146.164.72,sdelia007@bell.net,14587428,000000122523898,5,5,Very Satisfied with the service,5
317554,17-JAN-12,16-JAN-12,Isabelle,,fr,205.236.154.68,danielfillion_7@sympatico.ca,14622920,000000122588461,1,1,"Mieux écouter les client,
J'ai annulé la commande que j'avais passé pour un service internet (commande b33p58g3).
Il m'a vendu le forfait plus cher que l'offre du site internet.  Il m'a envoyé le technicien à la mauvaise heure.  Et personne ne semble s'en soucier vraiment.  Merci",1
317555,17-JAN-12,12-JAN-12,Obe,,en,206.228.220.37,m.grabowska@sympatico.ca,14583846,000000122508951,1,1,The rep told me that I was going to hear from someone after 5pm on Friday and no one called.  I had to call back on Saturday.  I STILL DO NOT HAVE INTERNET AT HOME!!!!!!!,1
317556,17-JAN-12,16-JAN-12,Jose,,en,216.254.170.90,ed.sylvia@sympatico.ca,14623770,000000122610151,4,4,"I was on hold quite a bit, but I think the computer system was under some type of maintenance. ",4
317557,17-JAN-12,16-JAN-12,Sowmya,,en,67.71.116.196,annette.asselin@sympatico.ca,14621084,000000122598634,5,5,"Absolutely nothing more could be done to improve my recent experience.  This lady was amazing!!!  She patiently waited for me to carry out her instructions, even though I was considerably slow!!!!!  She was patient,competent and professional. I won't hesitate to call again in the future if need be...My system is working much faster since she guided me through the steps that needed to be taken to give me a much faster internet speed, and also recommendations for the future.   Thank you sooooooooo much!",5
317558,17-JAN-12,16-JAN-12,Ahmed,,fr,65.93.2.94,elainelafontaine@sympatico.ca,14623842,000000122599709,4,5,,5
317559,17-JAN-12,08-JAN-12,Aprajit,,en,65.95.44.36,louborrelli@sympatico.ca,14532514,000000122410999,5,5,It took 2 visits to fix the problem,5
317560,17-JAN-12,16-JAN-12,Khalil,,fr,65.92.159.231,monic.doyon@sympatico.ca,14628588,000000122589175,4,4,"J'aurais préféré parler à quelqu'un à Montréal, et non en Tunisie....merci",4
317561,17-JAN-12,16-JAN-12,Brenda,,en,76.64.117.161,steiner1@sympatico.ca,14631292,000000122602260,5,5,"since i could completely understand your Bell rep Brenda, I asked her where she was located and just as I figured she was located in Canada.
When I have to deal with your ""out of country"" call reps I feel like  cancelling my service with Bell, because every question has to be repeated several times to understand them.
We support you being a Canadian Company, why can't you support your own country....... as we need the additional employment in Canada.",4
317562,17-JAN-12,13-JAN-12,Mathew,,en,205.210.222.150,charlenemendes@sympatico.ca,14591342,000000122531873,4,5,I would like to know about old plans that are not effective or should be replaced with current/new plans. If I had not called and Mathew told me I was on an outdated plan I would have continued paying a large amount of money for poor service which does not meet my needs.,4
317563,17-JAN-12,14-JAN-12,Edgar,,en,65.94.97.221,sowilliams@sympatico.ca,14610646,000000122572184,4,4,,5
317564,17-JAN-12,16-JAN-12,Max,,en,76.64.215.49,mundyk@sympatico.ca,14628746,000000122593811,3,2,fix the problem..finally not just a quick fix.,2
317565,17-JAN-12,26-DEC-11,Jose,,en,209.159.182.4,bwarkentin@sympatico.ca,14362878,000000122133053,2,2,Resolve the problem and contact me when your done. I don't like being on hold and being transfered and having to constantly repeat myself,2
317566,17-JAN-12,15-DEC-11,Mary,,en,209.159.182.4,bwarkentin@sympatico.ca,14257974,000000121910630,2,2,don't put me on hold,2
317567,17-JAN-12,16-JAN-12,Dilip,,en,174.88.81.3,lucyferguson@sympatico.ca,14627500,000000122596367,5,5,"nothing, this is such an improvement to the service I received from Bell a few years ago for the same issue and had to go through automated steps prior to speaking with a technician who could help me. I'm very pleased with this improvement in service.",5
317568,17-JAN-12,16-JAN-12,Rohit,,en,70.24.163.167,lt1218@sympatico.ca,14627448,000000122603067,4,3,"I don't actually feel that the power supply for my modem/router is the problem, however I will give it a go.",4
317569,17-JAN-12,11-JAN-12,Luis,,en,76.70.114.215,britt.james@sympatico.ca,14564178,000000122493623,5,5,,5
317570,17-JAN-12,10-JAN-12,Ayesha,,en,69.158.71.166,db.stonge@sympatico.ca,14551180,000000122468724,5,4,Very good service,4
317571,17-JAN-12,06-JAN-12,Alvaro,,en,208.124.244.42,jgreentaz@sympatico.ca,14510262,000000122391303,5,5,"Nothing for this issue, the representative was very helpful.",5
317572,17-JAN-12,10-JAN-12,Luis,,en,69.158.71.166,db.stonge@sympatico.ca,14551182,000000122464754,2,1,,2
317573,17-JAN-12,16-JAN-12,Snehalatha,,en,70.51.64.168,mcliang@sympatico.ca,14628210,000000122587602,5,5,Great experience. Nothing to add.,5
317574,17-JAN-12,16-JAN-12,Mohan,,en,70.29.32.18,angela.aligeorgas@sympatico.ca,14621010,000000122596849,5,5,,5
317575,17-JAN-12,16-JAN-12,Frank,,en,216.221.70.208,glen.oneil@sympatico.ca,14624722,000000122599182,5,4,,4
317576,17-JAN-12,16-JAN-12,Atoiya,,en,69.156.94.43,damadma@bell.net,14622876,000000122592913,5,4,,4
317577,17-JAN-12,16-JAN-12,Mohan,,en,70.54.125.101,dgbarr@sympatico.ca,14623303,000000122601030,5,5,,5
317578,17-JAN-12,16-JAN-12,Asma,,en,184.145.35.162,drhojyo1@sympatico.ca,14623594,000000122614283,4,4,,4
317579,17-JAN-12,14-JAN-12,Wissem,,fr,70.51.13.179,michel.brochu@sympatico.ca,14608328,000000122556845,5,5,rien merci,5
317580,17-JAN-12,15-JAN-12,Dawood,,en,174.89.56.122,bettycunningham@bell.net,14612662,000000122586486,5,5,nothing,5
317581,17-JAN-12,16-JAN-12,Caroline,,en,70.27.177.65,cindypaulst@sympatico.ca,14622532,000000122596684,1,1,Had a tech that was experienced!!!  She did something during her phone line check that ended up making me lose my phone line for 24 hours.  I can keep going but I'm too frustrated to bother...,2
317582,17-JAN-12,16-JAN-12,Ritwik,,en,174.89.100.211,martineoli@sympatico.ca,14628051,000000122613300,5,5,nothing,4
317583,17-JAN-12,16-JAN-12,Serge,,en,174.94.12.109,aaverbukh@sympatico.ca,14620568,000000122594068,3,3,,2
317584,17-JAN-12,16-JAN-12,Asra,,en,65.95.132.152,rvanho@sympatico.ca,14630468,000000122613405,1,1,Fix the problem that has been there for over a month....slow slow and slower internet speed,2
317585,17-JAN-12,16-JAN-12,Maria,,en,70.24.113.208,pnldavis@bell.net,14629636,000000122611221,5,5,Nothing,5
317586,17-JAN-12,16-JAN-12,Susy,,en,70.30.30.20,TimDumont@sympatico.ca,14620486,000000122614347,5,4,Have someone that speaks more clearly. It was hard to hear and understand what she was saying. She was very polite and helpful.,5
318096,18-JAN-12,14-JAN-12,Karina,,en,206.172.0.205,reda.maria@sympatico.ca,14609552,000000122568737,4,4,nothing,4
318097,18-JAN-12,17-JAN-12,Dinesh,,en,184.148.137.72,m.hornung@sympatico.ca,14640978,000000122618901,5,5,"Once Brother's call centre proved that the Bell router had to be reset, I was able to ask the Bell rep to help reset it. She then helped re-establish our home network with new password.",4
318098,18-JAN-12,17-JAN-12,Mehdi,,fr,67.71.94.123,grandgallo@sympatico.ca,14637828,000000122626633,5,2,C'est moi qui ai mal compris et c'est pourquoi j'ai du rappeler une deuxième fois,5
318099,18-JAN-12,13-JAN-12,Youssef,,fr,69.70.137.54,gogolito@sympatico.ca,14593764,000000122532976,3,5,accélérer le délai de finalisation,4
318100,18-JAN-12,17-JAN-12,Mansouri,,fr,67.71.94.123,grandgallo@sympatico.ca,14637830,000000122622335,5,5,,5
318101,18-JAN-12,14-JAN-12,Marwa,,fr,67.71.93.178,blondin82@sympatico.ca,14603110,000000122555994,3,3,Ne pas a avoir a attendre 4 jours pour avoir le bloc d'alimentation de mon modem!!! Meme pas moyen de savoir si cette piece était disponible dans un centre Bell de ma région!,3
318102,18-JAN-12,17-JAN-12,Mary,,en,204.101.237.197,i.gshelton@sympatico.ca,14638352,000000122635035,5,5,,5
318103,18-JAN-12,17-JAN-12,Nasra,,en,184.148.137.72,m.hornung@sympatico.ca,14640974,000000122623222,3,2,Explained the problem. All the rep did was tell me where was my encryption key and was ready to hang up. Rep did not try investigate if the encryption key had been changed or the status of my home network,2
318104,18-JAN-12,11-JAN-12,Ivette,,en,65.92.150.163,sunnymendes@sympatico.ca,14574622,000000122487444,3,2,,3
318105,18-JAN-12,11-JAN-12,Sajid,,en,65.92.150.163,sunnymendes@sympatico.ca,14574624,000000122488910,4,4,,4
318106,18-JAN-12,17-JAN-12,Hssen,,fr,67.68.204.105,richard53_53@sympatico.ca,14643842,000000122629549,5,4,Le service était parfait et surtout tres courtois de la part de l agent.,5
318107,18-JAN-12,15-JAN-12,Kumar,,en,64.231.151.156,jmacewan@sympatico.ca,14615686,000000122582753,5,5,nothing,5
318108,18-JAN-12,17-JAN-12,Lisa,,en,74.14.3.214,sonnysinclair@sympatico.ca,14645106,000000122624458,5,5,,5
318109,18-JAN-12,17-JAN-12,Jessica,,en,64.231.191.151,rinie@sympatico.ca,14643900,000000122619921,2,2,"We dont know what happened to the date / time to reset it to 2005, but it allowed me to change it back to current date. Which solved my problem.

",2
318110,18-JAN-12,17-JAN-12,Priyojoy,,en,65.95.161.162,wrothwell@sympatico.ca,14646516,000000122636256,4,2,,3
318111,18-JAN-12,17-JAN-12,Andrea,,en,65.95.161.162,wrothwell@sympatico.ca,14646518,000000122639333,5,5,,5
318112,18-JAN-12,04-JAN-12,Jason,,en,207.195.99.227,bdubeau8@sympatico.ca,14474594,000000122311437,5,5,This call was in relation to a price change that appeared on my bill and it would have been helpful to have received notification in advance of the pending price adjustment.,4
318113,18-JAN-12,17-JAN-12,Melvin,,en,184.146.105.110,dorothy_pereira@sympatico.ca,14636344,000000122631599,4,4,,5
318114,18-JAN-12,17-JAN-12,Thierry,,fr,69.157.134.201,yolandcarrier_7@sympatico.ca,14646618,000000122630863,5,5,"Je prends cet espace pour vous dire que vous avez de beaucoup amélioré votre tarification.  Aujourd'hui je suis satisfaite du forfait offert.  Cependant, j'ai payé beaucoup trop cher trop longtemps!  Merci de cette amélioration et vive compétition. Quand nous sommes de fidèles clients bons payeurs depuis plus de 25 ans, je pense  qu'on mérite une tarification compétitive. Dommage cependant que ce soit le client qui doit courir après. Bonne journée à vous.",5
318115,18-JAN-12,17-JAN-12,Gabriel,,en,174.94.29.38,carl.laing@sympatico.ca,14634832,000000122630112,5,4,I'm very happy,4
318116,18-JAN-12,16-JAN-12,Ahmed,,en,174.95.147.229,stowe.engineering1@sympatico.ca,14631362,000000122592800,5,5,,2
318117,18-JAN-12,17-JAN-12,Partha,,en,70.48.57.171,bcollins@sympatico.ca,14634086,000000122622566,4,4,Make sure server speaks clear English,3
318118,18-JAN-12,17-JAN-12,Dana,,en,184.147.18.187,cmchadwick@sympatico.ca,14635376,000000122623364,5,5,"I want to commend Dana who was the representative I spoke with. She was more than helpful, -polite and understanding which has not always been the case in the past. ",3
318119,18-JAN-12,17-JAN-12,Juliio,,en,70.54.23.71,carjhng@sympatico.ca,14634830,000000122632597,5,4,nothing,5
318120,15-JAN-12,14-JAN-12,Taha,,fr,64.228.82.20,moussecyr@sympatico.ca,14608614,000000122569893,3,1,,5
318121,15-JAN-12,14-JAN-12,Abdel basset,,fr,67.70.103.252,izadroll@sympatico.ca,14606006,000000122570640,5,5,rien du tout!,5
318122,15-JAN-12,14-JAN-12,Vijayashanti,,en,70.29.67.117,bthurston@bell.net,14603298,000000122571648,4,4,everything was fine.,5
318123,15-JAN-12,14-JAN-12,Tathiana,,en,76.69.143.144,elizabeth.roy015@sympatico.ca,14604748,000000122561725,4,4," Have other representatives learn from how Tathania handles calls. I found her to be professional and efficient. SHe was confident and courteous. As a result, I was confident in her abilities and became a satisfied customer.",3
318124,15-JAN-12,14-JAN-12,Ahmed,,en,70.31.44.68,donrmitchell@sympatico.ca,14604494,000000122556956,4,4,,4
318125,15-JAN-12,13-JAN-12,Zahid Ahmed,,en,70.26.58.185,vivian.riva@sympatico.ca,14601350,000000122554369,4,4,had the agent in Canada,3
318126,15-JAN-12,14-JAN-12,Aymen,,fr,67.68.211.114,ppthereze@bell.net,14609354,000000122566572,5,4,rien du tout  belle experience,4
318127,15-JAN-12,13-JAN-12,Sweta,,en,70.49.241.129,rmfinkbeiner@sympatico.ca,14599224,000000122546122,2,3,"don't string out the entire process. 1 wk to flip a switch???
have your reps know their hours of operation. told tech support 24/7. tried calling 715pm to find out offices closed. bad lie to get caught in",2
318128,15-JAN-12,14-JAN-12,Arun,,en,69.156.94.35,bruno.ierullo@sympatico.ca,14603270,000000122566650,1,1,Help me connect my iMac to the Airport Wireless connected to my new Bell 279 Modem,2
318129,16-JAN-12,15-JAN-12,Zishan,,en,65.95.227.215,mlneuman@sympatico.ca,14617374,000000122581667,4,5,,5
318130,16-JAN-12,15-JAN-12,Priya,,en,74.198.164.205,veronicarad@sympatico.ca,14619866,000000122584701,1,1,"Your technicians should be better prepared to address issues. 

The whole trouble shooting steps that are useless only waste people's time and make them angry.",1
318591,15-JAN-12,07-JAN-12,Jose,,en,70.24.107.138,oburry@bell.net,14525054,000000122406495,1,1,"we were told somebody would come by to fix our line
problem re; internet  monday between 12 and 6pm
NOBODY showed up or called and my wife took that
afternoon off. i am very angry right now, so let's see
how long it will take for somebody to respond to this note. still waiting to get my problem resolved.
mr. burry",1
318592,15-JAN-12,13-JAN-12,Karla,,en,70.53.140.165,LBCameron@sympatico.ca,14589404,000000122551944,4,3,"The quality of the connection was so poor that the rep had to call me back.
It's ironic, isn't it, that a communications co such as Bell has this problem.  The return call was better, but still not a clear as I would have liked.",4
318593,15-JAN-12,12-JAN-12,Casey,,en,184.145.111.36,rvenczel@sympatico.ca,14587148,000000122507336,4,4,"This was the second time that I had to call, after a visit from a Bell technician was scheduled for Tuesday (Jan. 10th) afternoon. So while overall I was please with Casey's help, I was not happy at all having to call back to arrange for another visit, after I spent 1/2 away from work waiting for your technician to show up. At the next visit that was scheduled for Friday (Jan. 13th) evening the technician wasn't able to make it again, but that time at least I've not taken time off to stay home and wait for him to show up. Finally, a Bell technician came to my home on Saturday (Jan. 14th) in the morning, and did an excellent job installing the new modem, etc.",4
318594,15-JAN-12,14-JAN-12,Abid,,en,65.93.111.222,jgubesch@bell.net,14606450,000000122562255,4,4,everything is working awsome,5
318595,15-JAN-12,14-JAN-12,Uzair,,en,65.94.102.52,mgwaterhouse@sympatico.ca,14608278,000000122556205,5,5,,5
318596,15-JAN-12,14-JAN-12,Luis,,en,184.145.48.129,780588ontario@sympatico.ca,14601882,000000122566052,3,2,"Quite frankly, it was not your representative's fault that I was left unsatisfied. For the main item about which I called, he told me why I was having the problem, explaining that it was cause by policies adopted by Hotmail and not Bell.
My difficulty with that answer is I do not contract with Hotmail for my service; I do so with Bell and Bell is the one I have to deal with. Bell could easily demand Hotmail follow different rules with Bell's clients but, obviously, choose not to do so because it is beneficial to Bell [certainly not the customer].
As a customer, I should be the one who decides who can send me emails and how many I can send out and to whom. I contract a certain level of service and as long as I operate within that level, it should be left alone and not interfered with by Bell, Hotmail or any other entity.
Because of Hotmail imposing its' arbitrary decisions on my service, we we delayed for two weeks in our attempts to proceed with constructing a new website.  NEVER using the Hotmail arm of the service, we completely overlooked it and could not understand why a number of emails that had been sent to us had not been delivered. Without activating our website service from those emails and following the advice contained in them, we could not proceed.
When by chance, I remembered that my emails were also stored with Hotmail and I proceeded to log in, lo and behold, after much hunting, I discovered all of the emails we had been desperately seeking for a fortnight had been dumped into Junk Mail and stuck there, not allowed to be delivered to my computer.
When I called Bell, I was merely told it was done by Hotmail and it wasn't Bell's fault.
Of course it is Bell's fault. Bell is the provider to me and should have informed me that the rules for filters were being changed at the beginning of the year. As it was, I had several friends contact me to inform me their email to me were being returned as 'Undelivered' or something to that effect.
This is totally unacceptable service.
While I was on with the technician, I mentioned I was also having difficulty adding an email address to one of my computers. He simply said that shouldn't happen and I should just keep trying. I said that each time I had tried, I received a message saying that it was unable to establish an encrypted connection. When I click to try to obtain an unencrypted connection, it came back it could not do that either.
In the past, Bell technicians would say they would take over my computer and solve the problem. This time, I was merely told that there was no reason why it would not work and I should just keep trying.
I then asked to be connected with the business office to discuss the Hotmail problem.
Once connected, I was basically told that that was the way it was and unless I wanted to switch to a business account, it was going to stay that way.
Just another sneaky way Bell has devised to force its' customers to pay more when they are not even getting the level of service they should be getting.
It is shameful and disheartening. I have reached the point that I don't believe anything Bell says in its' ads or to me personally.
We have rarely received the level of upload and download speed for which we are paying; and, now this. If there was another Internet service that was any better, I would switch in a second.
There isn't an executive at Bell who would put up with having to wait forever for a simple five minute email to download, without being interrupted every ten to fifteen seconds.
I even hesitated to fill in this questionnaire because I know nothing will come of it and, once again, I will have wasted my time.  ",2
318597,15-JAN-12,12-JAN-12,Hency,,en,70.30.160.152,perry_samberg@sympatico.ca,14585886,000000122511798,3,3,I could have been helped with my router,4
318598,15-JAN-12,14-JAN-12,Ahmed,,en,70.26.94.167,chris_and_sandy@sympatico.ca,14603662,000000122565814,5,5,"Nothing - it was resolved quickly and completely, as it usually is.",4
318599,15-JAN-12,12-JAN-12,Jessica,,en,184.145.91.26,erinh71@sympatico.ca,14579824,000000122529424,5,5,,5
318600,15-JAN-12,09-JAN-12,Arbi,,fr,69.156.131.119,nicole_beaulieu14@sympatico.ca,14544364,000000122450953,5,5,,5
318601,15-JAN-12,14-JAN-12,Hatem,,fr,65.94.1.237,daniel_larose@sympatico.ca,14604060,000000122561958,3,1,suite a ma demande ..je devrais attendre jusqu'a 48 heures avant qu'un technicien me r'appel pour regler ce probleme ...c'est tres décourangeant,
318602,15-JAN-12,15-JAN-12,,,fr,67.68.164.167,,,,4,4,mon internet est len est que vous pourrier lamerialer  merci,5
318603,15-JAN-12,13-JAN-12,Mathew,,en,76.69.135.162,silsal@sympatico.ca,14600156,000000122552242,5,1,resolve my internet problem,4
318604,15-JAN-12,14-JAN-12,Henry,,en,50.101.222.214,khobin@sympatico.ca,14607086,000000122567913,5,5,"Nothing, your rep was very knowlegeable and easy to understand.",5
319057,17-JAN-12,22-DEC-11,Bernard,,en,65.94.1.81,suzy.b@bell.net,14336074,000000122071799,5,3,"The respresentative, who called me (I did not call him) was extremely helpful and pleasant.

(The timing of the call and request for survey couldn't have been worse: three days before Christmas!?)

However, not everything that was agreed upon during this conversation has been resolved. The bill I received in November (due for Dec. l9)  was a shocker.  I now understand that it was for ""extra internet usage"" above the ""gigabyte limit of my plan"" which has since been increased, and I was instructed about how to open ""My Bell Profile"", which I did, so that I can ""track my internet usage"", which I have been doing. (I am new to the Internet) Part  of the shock was due to my never having been informed of such a thing before.  I was surprised since I DON'T tweet, twitter, chat, blog, facebook, shop-on-line, play games and don't have a website or any of those things; I DO e-mail, surf the net, store and organize my own photo albums, listen to my own music, watch my own movies and very occasionally download upgrades, listen to 'web-stations' or view things on 'youtube'; I do watch a bit of television on-line and I have occasionally skyped as a way to keep in touch with family at opposite ends of the country.

Thanks to your representative, I also now understand that 'skyping' is one of the operations that uses up a lot of gigabytes since there is streaming in two directions, so at least I have been warned and can keep my eye on that.

The explanations, extended usage and credits that have been applied are GREATLY APPRECIATED since I have been a loyal Bell (telephone) customer since about the age of 20 (i.e. for 45 years!) and am basically living alone on government pensions which barely cover the rent and necessities -enough said!
But,  I was promised  during this same conversation that the previous charges for extra usage, which I cannot afford, would be ""waived"" and THIS HAS NOT BEEN DONE YET.  If you can follow-up on this point, I will be a very satisfied customer.  Otherwise, I'm sorry to say, I may not be able to remain a customer.

Also, ironically, just since I took the time to fill out another survey you requested rating the efficiency of your website, I have been UNABLE to log-in to my profile to check my internet usage with repeated tries???  I will try again tomorrow!
  
Thanks for your attention,   Suzanne Basire",3
319058,17-JAN-12,16-JAN-12,Adalberto,,en,204.101.237.139,anderley@sympatico.ca,14620937,000000122614752,3,4,When it was determined that everything was OK with the modem (all lights on) the tech should have known to ask whether the wireless on the laptop had been turned off. We had to test the connection with another laptop which worked and so we figured out that my laptop had it turned off. Otherwise the troubleshooting the tech did was fine and quick and not frustrating like other calls I've had with BeLl!  ,3
319059,17-JAN-12,16-JAN-12,Fatma Sawcen,,fr,70.30.185.168,jean.clair@sympatico.ca,14625808,000000122588822,4,4,,5
319060,17-JAN-12,16-JAN-12,Nadine,,en,74.14.97.122,marikad@sympatico.ca,14627950,000000122602125,5,5,,5
319061,17-JAN-12,17-JAN-12,Alexandra,,en,67.226.175.61,a.diroma@sympatico.ca,14620506,000000122614933,5,5,,5
319062,17-JAN-12,16-JAN-12,Anis,,fr,174.92.216.251,toutant3@sympatico.ca,14631884,000000122598920,5,5,Rien de plus.Satisfaction complète,5
319063,17-JAN-12,16-JAN-12,Reginald,,en,76.65.27.48,samrusso@sympatico.ca,14630618,000000122612996,5,4,I had to wait 12 minutes for contact,5
319064,17-JAN-12,16-JAN-12,Badreddine,,fr,69.156.56.121,colette_carriere@sympatico.ca,14622664,000000122589368,5,5,Cette fois c'était très bien !  pas de commentaire .,5
319065,17-JAN-12,16-JAN-12,Nabil,,fr,70.48.116.147,ginette.gr@bell.net,14624682,000000122610000,5,5,,5
319066,17-JAN-12,15-JAN-12,Anne,,en,208.90.247.33,dmsltd@sympatico.ca,14613870,000000122576194,5,3,,4
319067,17-JAN-12,16-JAN-12,Karingula,,en,76.69.19.111,lloydbr@sympatico.ca,14627326,000000122601504,,,You better wait until I get the suggested part until we know whether it is going to wowrk or not.,3
319068,17-JAN-12,16-JAN-12,Vladimir,,en,184.145.124.248,sleighton@sympatico.ca,14631062,000000122601865,5,5,,5
319069,17-JAN-12,16-JAN-12,Mark,,en,174.119.226.172,denisesmith@bell.net,14623236,000000122589823,1,1,"I wish to end with bell and go to another provider next month.
i am out of town until thursday evening and i thought I had my billing straightened out to find out i owe more $.
I paid $176 approx. for this friday the 20th.. you will see, but i was told i owe more? i wanted my bills to be a static amount each month but this is getting ridiculous.. and not once has the person i get been able to truthfully tell me what i am paying for and fix it right. I never had this much crap with my other provider. I will deal with this Friday when home.",1
319070,17-JAN-12,16-JAN-12,Alejandro,,en,64.229.94.84,rgoldenberg@sympatico.ca,14630046,000000122614800,5,5,nothing,5
319071,17-JAN-12,16-JAN-12,Jude,,en,67.68.240.26,harryschwartz@bell.net,14625008,000000122613939,5,5,,5
319072,17-JAN-12,16-JAN-12,Med Amine,,fr,70.29.144.92,guy.girard6@sympatico.ca,14624904,000000122597476,5,4,,4
319073,17-JAN-12,16-JAN-12,Gloria,,en,76.68.15.203,gpiazza@sympatico.ca,14624786,000000122610082,5,4,"When the message comes up about the Bell update, maybe a link should be added for more information. Sometimes it may take many tries of refreshing before it is resolved.",4
319074,17-JAN-12,16-JAN-12,Hugo,,en,69.158.98.91,pgdevillers@sympatico.ca,14629484,000000122590251,5,4,Don't reduce the srvice. ,4
319075,17-JAN-12,16-JAN-12,Leni,,en,65.92.73.166,vandhlangley@sympatico.ca,14632046,000000122596338,4,4,Telephone line could be clearer but that could have been a problem at my end as I was using a portable phone.,4
319076,17-JAN-12,16-JAN-12,Luis,,en,70.27.189.150,ed.brake@sympatico.ca,14623768,000000122611813,5,5,Nothing.  I found Luiz excellent!  Thank you Luiz for professional service.,5
319077,17-JAN-12,12-JAN-12,Khalil,,fr,174.93.232.142,dentilec@sympatico.ca,14579146,000000122522058,5,4,"Rien d'autre.  Le service à la clientèle était très courtois et disponible, généreux de ces informations pour le changement de modem, et l'installation aussi,",5
319078,17-JAN-12,16-JAN-12,Marc,,en,70.27.55.135,davidbrebner@bell.net,14623070,000000122600576,2,2,,3
319079,17-JAN-12,16-JAN-12,Edgar,,en,70.27.55.135,davidbrebner@bell.net,14623072,000000122610350,3,3,,3
319080,15-JAN-12,12-JAN-12,Islem,,fr,76.71.226.37,b.bedard@sympatico.ca,14577176,000000122512412,1,1,"Etre capable de lire le dossier, voir une commande en instance et etre en mesure de me donner un rendez vous.  Fini par me dire que ma commande a ete annule alors qu'elle etait PF; que je devais attendre deux jours afin qu'on me rappel!   ",1
319081,15-JAN-12,14-JAN-12,Martin,,en,70.27.132.51,skitter345@sympatico.ca,14610548,000000122555151,5,4,not charge us more for a new modem and increased service.  our old modem and service used to work just fine...now the connection is crappy so we have to give you more money.,3
319082,15-JAN-12,10-JAN-12,Kamel,,fr,184.148.205.72,aforget_2@sympatico.ca,14548418,000000122461127,3,3,,3
317587,17-JAN-12,16-JAN-12,James,,en,70.55.140.252,shumi@sympatico.ca,14630980,000000122594929,1,1,"Agent James offered me a deal for internet as I was going to cancel internet service. I asked for reference number for which he said he will send one to me by email, when I had not received the reference number, I called back again only to find out the deal he offered to me was not what he put in the notes. Not only that but the deal he put in the notes cannot even be applied in my city/province according to other agents. Because of that and the other agent that I spoke to also later (who was in no mood to help me at all), I decided to go ahead and cancel my high speed with Bell (have been with Bell for more than 10 years) and go with a competitive company. ",2
317588,17-JAN-12,11-JAN-12,Ajay,,en,65.93.53.120,rolf7@sympatico.ca,14573448,000000122495209,4,4,"re: internet disconnect
    slow download
    internet stalling

I received new modem Jan12-12.
After installing, all problems
were resolved.

Many thanks",5
317589,17-JAN-12,17-JAN-12,Luis,,en,70.30.24.249,max.davy24@bell.net,14628152,000000122614842,5,5,nada,5
317590,18-JAN-12,12-JAN-12,Ana,,en,198.208.159.18,moores.roger@sympatico.ca,14585014,000000122520533,5,5,n/a,4
317591,18-JAN-12,15-JAN-12,Jose,,en,69.158.139.10,tadeusz@bell.net,14619442,000000122582858,5,3,,4
317592,18-JAN-12,16-JAN-12,Rashika,,en,174.92.14.59,blueknights@sympatico.ca,14621734,000000122592196,4,4,I was pleased that Rashika slowed her pace of speaking as I was unable to understand her at first. I feel that a Canadian company should not be outsourcing.,3
317593,18-JAN-12,17-JAN-12,Mir,,en,70.24.2.168,rick.duff@sympatico.ca,14643876,000000122615586,5,5,,5
317594,18-JAN-12,17-JAN-12,Aurea,,en,174.95.211.237,kevin_fishing@sympatico.ca,14639898,000000122625448,4,4,ask the client thats having the problem sooner to take control of thier computer,4
317595,18-JAN-12,17-JAN-12,Nawel,,fr,76.68.164.23,gromain@sympatico.ca,14637864,000000122618575,5,5,,5
317596,18-JAN-12,17-JAN-12,Kevin,,en,70.53.112.169,denine_n_al@sympatico.ca,14635974,000000122634297,3,4,Not be passed from one person to another,2
317597,18-JAN-12,17-JAN-12,Liza,,en,65.92.113.208,paul.nobrega@sympatico.ca,14642966,000000122619610,5,5,"Liza was excellent, best support yet. ",5
317598,18-JAN-12,17-JAN-12,Melvin,,en,70.53.197.76,deborahbyrnes@sympatico.ca,14635940,000000122636715,5,4,,2
317599,18-JAN-12,17-JAN-12,Samy,,fr,70.54.88.236,georgespaquet@sympatico.ca,14637540,000000122631398,5,4,rien,5
317600,18-JAN-12,17-JAN-12,Zishan,,en,184.147.200.132,btigani@bell.net,14634666,000000122640837,5,5,Nothing,5
317601,18-JAN-12,17-JAN-12,Janet,,en,74.15.54.203,chosch@sympatico.ca,14635150,000000122618768,5,4,,5
317602,18-JAN-12,17-JAN-12,Marcos,,en,65.95.57.206,c.stradling@sympatico.ca,14634732,000000122616457,3,4,Taken less time. ,4
317603,18-JAN-12,17-JAN-12,Shirley,,en,70.54.82.217,john.hilliard@sympatico.ca,14639284,000000122618069,1,1,It was nothing more than a game of pass the buck after being referred from one telephone number to another. None of those who replied could give a simple intelligent answer. PC care is totally useless.,1
317604,18-JAN-12,09-JAN-12,Haley,,en,70.30.135.243,robin.wlochal031@sympatico.ca,14545642,000000122427756,5,5,everything was perfect,4
317605,18-JAN-12,17-JAN-12,Josue,,en,65.95.244.122,bj.lepinski@sympatico.ca,14634314,000000122622164,4,4,Put a human being to man line from pickup so time isn't wasted listening to responses asking for digital replies when you are using a dial phone.,
317606,18-JAN-12,17-JAN-12,Luis,,en,174.89.68.253,gd.rice@bell.net,14637474,000000122619655,5,4,,4
317607,18-JAN-12,17-JAN-12,Aymen,,fr,174.89.231.123,paulinebonenfant@sympatico.ca,14642998,000000122616471,5,5,,5
317608,18-JAN-12,17-JAN-12,Salvador,,en,70.49.190.84,ckalis@sympatico.ca,14635266,000000122626815,3,4,"Take less time,it took way to long to get things looked after and I had to speak with 2 different people and wait on hold forever.",2
317609,18-JAN-12,17-JAN-12,Abir,,fr,67.68.215.65,blanchette2@bell.net,14634346,000000122622083,5,5,rien de plus,5
317610,18-JAN-12,17-JAN-12,Ali,,en,74.15.1.22,davidjang@sympatico.ca,14635864,000000122615670,5,5,,5
317611,18-JAN-12,17-JAN-12,Imen,,fr,76.65.48.65,claudedesjardins@bell.net,14635310,000000122624977,,,"prendre connaissance de vos dossiers..c,est vous qui m'avez appelé mais le travail avait été effectué deux semaines avant",3
317612,18-JAN-12,17-JAN-12,Aqeel,,en,184.145.1.186,trevtris@sympatico.ca,14645978,000000122634387,5,4,"1. The technician could have had more experience working on MAC operating systems. However, he was able to access and use ""tools"" available to  him quite efficiently.
2. Question #4 is too broad in its intent. ""Bell"" is to broad a category to evaluate based on use of only one of several ""Bell"" services. If this answer was used to quantify customers general satisfaction with ""Bell"" based on experience with an internet technician would be inaccurate. It would say nothing concerning my attitude toward ""Bell"" mobile phone service. ",
317613,18-JAN-12,17-JAN-12,Luis,,en,209.226.175.29,tedcarol@sympatico.ca,14645676,000000122629204,5,5,,5
317614,18-JAN-12,17-JAN-12,Cindy,,en,64.229.211.141,robert.ackert@sympatico.ca,14643992,000000122640722,5,5,,5
317615,18-JAN-12,17-JAN-12,Pradeep,,en,67.70.116.164,s_morris@sympatico.ca,14644400,000000122629798,5,5,?,5
317616,18-JAN-12,17-JAN-12,Rey,,en,69.157.49.63,linda.terrill@sympatico.ca,14640516,000000122636471,2,2,Rep did not seem to understand the issue and spent a long time looking for an order ,4
317617,18-JAN-12,16-JAN-12,David,,en,174.88.89.220,bcampbellxyz@sympatico.ca,14621458,000000122595525,5,3,You send me a link saying the P/W reset would expire in 3 days.  It had expired in less that 24 hours.,3
317618,18-JAN-12,17-JAN-12,Med Amine,,fr,67.70.135.94,godanygo@bell.net,14637758,000000122640073,5,5,,5
317619,18-JAN-12,16-JAN-12,Hugo,,en,70.27.137.133,grmanley@sympatico.ca,14624848,000000122594625,4,4,"I was greatly surprised to talk with someone who could converse in excellent English. In the past, talking to a person in India or wherever, was really difficult. This time I spoke with Hugo in El Salvador, he was very helpful and understanding especially given my lack of computer knowledge. Kudos to Hugo.",4
317620,18-JAN-12,17-JAN-12,Farah,,en,184.151.63.135,finch267@sympatico.ca,14637020,000000122629600,5,5,,5
318131,16-JAN-12,15-JAN-12,Linda,,en,65.95.5.201,kescott@sympatico.ca,14616098,000000122582993,4,4,"The Tech support from Brenda whose ID# escapes me was very good, she knows her job, was very informative. However the previous call before I called back and connected with Brenda was not good at all. This woman and you will have to look back on the notes was curt and sorely lacks interpersonal skills. This ongoing issue with someone taking all of my contacts and sending them junk mail has been very distressing. And has my thinking of changing to another provider. I asked this woman I initially spoke with, if changing my password for the second time would be of any use. She said ""It is up to you"". I am a paying customer, she is a technical support worker, I am relying on her to guide and advise me on this most disturbing issue. Somehow when I was talking to her we were disconnected and it was not from my end. That is when I called back and got Brenda and at that time I told her of the shabby service. This initial employee after disconnecting with me made no attempt to get back in touch,when she hopefully disconnected by accident. I hope to never get her on the other end of the phone again. Brenda turned a bad experience into a better one. However I am hoping that by sending an email to your investigation department, which Brenda suggested that this matter will be followed up quickly and resolved immediately. I have erased all of my contacts in the meantime. I hope to receive an answer this week. I have had problems in the past with Bell services, both phone and internet. I am waiting to see what the outcome of this issue is.",2
318132,16-JAN-12,15-JAN-12,Mohammed,,en,50.101.57.123,grab.man@sympatico.ca,14614848,000000122576767,4,3,"because most of the call centre and technical support goes through India, I find it difficult to hear some of the questions and responses because of the technicians accent.",4
318133,16-JAN-12,15-JAN-12,Med Amine,,fr,70.26.204.216,edith.massicotte@sympatico.ca,14614076,000000122585067,4,4,"Rien de plus
",5
318134,16-JAN-12,15-JAN-12,Aqeel,,en,174.94.23.198,james65@bell.net,14615366,000000122579906,5,5,i was concerned about getting into my email as we have an insurance issue for my daughter to get settled and I am dealing with the insurance online as I have pneumonia and not allowed outside .,5
318135,16-JAN-12,15-JAN-12,Oscar Ernesto,,en,76.68.15.85,rdtrott@sympatico.ca,14618304,000000122577888,5,5,Less wait time for customer rep. to answer.,4
318136,16-JAN-12,04-JAN-12,Liza,,en,65.92.79.206,troymurrell@bell.net,14487828,000000122314937,5,5,Nothing,5
318137,16-JAN-12,28-OCT-11,Jenett Mae,,en,65.92.79.206,troymurrell@bell.net,13802922,000000120869080,5,5,Nothing,5
318138,16-JAN-12,15-JAN-12,Edwin,,en,174.93.238.26,petertedeschi@bell.net,14618010,000000122576273,1,3,i would like to deal with someone in canada and not in another country . very hard to understand . my neibours and i are looking very hard to find another source we feel u take advantage of us due to the fact right now u are the only game in town .,1
318139,16-JAN-12,11-JAN-12,Elyes,,fr,76.68.176.161,cusson.y@sympatico.ca,14565094,000000122498917,5,5,,4
318140,16-JAN-12,15-JAN-12,Haricharan,,en,207.164.79.123,prestomusic@sympatico.ca,14609368,000000122572447,3,4,"Answer call sooner (15 minutes)
Don't put on hold so long and so many times ( took over an hour to diagnose faulty modem)
Allow me to pick up a new modem at Bell store in town instead of being w/o Internet 
Also automatic refund for downtime would be appreciated ",3
318141,16-JAN-12,10-JAN-12,Amany,,fr,70.54.166.128,andreemillette@sympatico.ca,14548798,000000122461594,5,5,,5
318142,16-JAN-12,13-JAN-12,Mario,,en,70.26.142.191,marcy.wolfe@sympatico.ca,14596806,000000122546173,5,5,,5
318143,16-JAN-12,15-JAN-12,Temsu,,en,70.50.24.120,burgessbm@sympatico.ca,14612862,000000122580870,5,3,"The experience was fine, the problem could not be resolved until a Bell technician came on Monday, January 16th.",5
318144,16-JAN-12,15-JAN-12,Karina,,en,76.69.39.158,johnmccarroll@sympatico.ca,14615793,000000122574238,1,1,Listen!,2
318145,17-JAN-12,16-JAN-12,Elmer,,en,74.12.60.239,smartensen@sympatico.ca,14631080,000000122612630,3,2,"90 minute call with several computer and modem reboots and the operator seemed reluctant to admit that the modem was fried until I said that it was the last option.  
Then I was told it could take 3-5 days to receive a new modem i.e. I could not send out my invoices for this week.  And that I could not get a replacement from a Bell store. Strike One.
I purchased a new modem only to then be told I could not get information from Bell to activate the modem (VCI number, etc) Strike Two!
I then tried to dial-up and log on.  The system would not accept my name/password.  Strike Three
I called again and the operator determined that my password had been changed in error (someone else's call about a white modem router problem led to my password being changed!)
If there was a Strike Four, this is when it would be called.
To answer your question about ""one thing we could have done better to improve your recent experience"" - don't change subscriber's passwords arbitrarily!!!",3
318146,15-JAN-12,14-JAN-12,Eya,,fr,67.70.51.110,nicolebouffard@sympatico.ca,14608808,000000122556567,4,4,,3
318147,15-JAN-12,13-JAN-12,Matthew,,en,67.70.199.156,ltmartin@bell.net,14596446,000000122547475,4,4,,3
318148,15-JAN-12,13-JAN-12,Joelle,,en,76.67.206.29,wbernier@sympatico.ca,14601442,000000122538307,4,4,"My initial call was disconnected when the first employee I spoke with transferred my call and did not call back - therefore when I called, it was necessary to start proceedings (my name, phone number, acct. number, etc. and explanation) all over again. It was noted by Bell that they had disconnected the call and were aware of it.(employee at internet billing named Dave). It is impossible to reach the same agent -- when this occurs the agent should call back the client.

The original call was regarding billing.
I had changed my internet plan and there was a charge waived but it appeared on my bill.  If the billing computer program is standard, should there be an out of the ordinary billing adjustment, it should be flagged some way and removed from the statement before reaching the client to avoid  the client having to call and both agent and client spend much time on the phone.
I did find the two agents I spoke with, to be very efficient and knowledgeable as well as courteous and quick to realize the problem and rectify it. The email sent to the client confirming the issues and corrections is excellent - there is no dispute regarding what transpired during the phone conversation.  I do see an improvement with the customer service. I noted the waiting time on the phone to speak to an agent was much less than usual and hope this is permanent and not just a slow day.  This last experience gave me hope that Bell is improving and hope it continues.",4
318149,15-JAN-12,13-JAN-12,Zahid Ahmed,,en,64.228.91.139,stormsbruin@sympatico.ca,14600538,000000122552075,5,5,"Nothing...everything went well!
",5
318605,15-JAN-12,13-JAN-12,Andrea,,en,69.158.102.115,dfmacd@sympatico.ca,14592264,000000122553374,5,5,"I wasn't happy when I first called as there was an issue with my modem that prevented me from accessing the internet.  Andrea not only dealt with that issue but then proceeded to provide me with some value added changes to my set up so that I not only got my issue resolved, I got more than I called for.  This is typical of my service with Bell Sympatico over the years - if I call with a problem, it not only gets fixed, I get some improvement to my service.  The way you could improve would be to proactively contact me about the things that could be improved in my service.  Usually it's been the case of getting a new modem or in this case, using my modem to enable me to have WiFi in the house.  I would be even more impressed if you contacted me to suggest this service rather than waiting until I call you with a problem.  ",5
318606,15-JAN-12,14-JAN-12,Leslie,,en,184.144.54.235,rwinson@sympatico.ca,14610014,000000122561673,5,5,"Nothing, you have done the most important thing....moving the call centre back to North America. Your competition never went offshore.",5
318607,15-JAN-12,14-JAN-12,Mukesh,,en,64.229.212.102,jcybor@sympatico.ca,14606282,000000122564938,4,3,"I find that sometimes it is hard to understand their dialect.They try very hard,but are hard to understand.",4
318608,15-JAN-12,14-JAN-12,Nasra,,en,174.91.48.157,wjames1@sympatico.ca,14611580,000000122556761,5,5,,5
318609,15-JAN-12,14-JAN-12,Karen,,en,65.93.176.212,gunnns@bell.net,14605602,000000122561448,5,3,"nothing.... my clock keeps changing time on it's own so there's a problem with my 
O.S. system.",5
318610,15-JAN-12,14-JAN-12,Gopi,,en,76.69.100.38,kellar5@sympatico.ca,14607008,000000122565291,3,3,have tech from N.A. speaking proper english,3
318611,15-JAN-12,14-JAN-12,Duncan,,en,174.93.39.214,darlene.haybal@sympatico.ca,14604098,000000122570588,5,4,Nothing,5
318612,15-JAN-12,14-JAN-12,Alvaro,,en,184.145.77.65,bdhallam.66@sympatico.ca,14602926,000000122566646,5,4,,4
318613,15-JAN-12,14-JAN-12,Preethi,,en,174.95.4.181,brinne@sympatico.ca,14603240,000000122560556,5,5,,5
318614,17-JAN-12,16-JAN-12,Sabha,,en,70.24.16.191,dalet@sympatico.ca,14622868,000000122591122,3,4,"I had a little trouble understanding her probably my faout as well as her, wld hve liked her to speak more slowly",4
318615,17-JAN-12,13-JAN-12,Shaun,,en,74.14.13.105,rachmacq@bell.net,14598828,000000122532892,1,1,"I fail to understand why I can not forward e-mails that contain more than 10 attachments. I receive e-mails regularly with more than 10 attachments, and Bell/Sympatico is the e-mail address often!!  This survey was completed and submitted already Dec.15th.",1
318616,17-JAN-12,16-JAN-12,David,,en,69.158.34.2,fred.martell@sympatico.ca,14624312,000000122609993,5,5,"Nothing.Service was excellent,",5
318617,18-JAN-12,17-JAN-12,Jose,,en,184.146.144.41,griley@sympatico.ca,14637860,000000122633409,1,1,"Listen to my question and provide me with an answer. 
Not waste my time then transfer me, leaving me on hold for 10 minutes only to be out to a voice mail. Poor customer service and high prices is why for 2012 I will be taking my business elsewhere. ",1
318618,18-JAN-12,17-JAN-12,Ashish Prabhu,,en,76.65.123.235,guystjean@bell.net,14637942,000000122632083,4,5,,4
318619,18-JAN-12,17-JAN-12,Mauricio,,en,65.93.107.72,sbrunt1@bell.net,14644642,000000122639468,5,5,nothing,5
318620,18-JAN-12,17-JAN-12,Ibtissem,,fr,70.52.54.46,pascalboucher@bell.net,14642910,000000122615499,4,4,"Je suis tres heureux d'avoir ete servi aussi tot le matin. Bravo, Votre equipe de soutien est formidable et disponible. 

Parcontre. La communication entre moi et la technicienne n'était pas toujours clair. Le volume de communication variait de faible a tres fort. Comme si le micro lui etait enlever. 

",4
318621,18-JAN-12,17-JAN-12,Rey,,en,76.65.36.243,heike@sympatico.ca,14638139,000000122621712,4,4,,4
318622,18-JAN-12,17-JAN-12,Omar,,fr,174.88.231.168,trudelsebastien@sympatico.ca,14646000,000000122616436,2,5,Porter une attention particulière à la manière de parler. J'ai du ramener à l'ordre vos représentant afin qu'il cesse de crier après moi.,2
318623,18-JAN-12,17-JAN-12,Juan,,en,70.51.88.35,sandra.pegg@sympatico.ca,14644534,000000122616542,4,4,"Was awaiting a security code number from a friend's cell phone - received it about 1:30 and waited for a call back from Bell. I finally entered the number myself, followed the directions and got e-mail service back.  Serviceman did call back around 4:00 and I informed him I was back on line.
He was excellent on call backs the first three times but obviously got busy and didn't get back to me as quickly as he should. First serviceman I contacted yesterday morning had advised me that without a cell phone to call, service would not be restored for 48 to 72 hours.  This second serviceman 
certainly knew how to solve my problem.",4
318624,18-JAN-12,17-JAN-12,Charles,,en,70.48.5.62,hglaser@sympatico.ca,14638212,000000122621221,5,5,Charles was more than helpful and mad sure that I was not leaving for another provider.,5
318625,18-JAN-12,17-JAN-12,Cristian,,en,76.67.103.155,fleising@bell.net,14637044,000000122629704,2,3,"test out both my e-mail and my wife's in outlook, before the service tech left our house.",3
318626,18-JAN-12,04-JAN-12,Danny,,en,74.14.65.127,msunderland@sympatico.ca,14483715,000000122329771,4,4,Be honest with the time frame to do the recommended adjustment.  I was told 5-10 minutes and it was 30-40 minutes (and time was crucial to me at that instance),4
318627,18-JAN-12,17-JAN-12,Chad,,en,70.29.95.233,barbarafrank@sympatico.ca,14634022,000000122626607,5,5,"this was a long call - and the contact (Chad) was excellent, patient, thorough...",5
318628,18-JAN-12,17-JAN-12,Mohamed,,fr,67.70.77.178,sol_ange@sympatico.ca,14645078,000000122627867,3,1,"Quand j'ai pris mon Forfait au mois d'août, j'était supposée d'avoir une augmentation de ma vitesse d'Internet et ce n'est pas le cas.",1
318629,18-JAN-12,17-JAN-12,Lohith,,en,70.52.219.239,barbpotts@bell.net,14634038,000000122616772,3,3,the resolution to my problem was only brief problem continued,3
318630,18-JAN-12,18-JAN-12,Ricardo,,en,174.91.217.178,e.strawczynski@bell.net,14636508,000000122642253,5,5,,5
318631,15-JAN-12,14-JAN-12,Andrea,,en,76.71.91.48,ahmadjam@sympatico.ca,14602318,000000122565354,3,,"Internet service not at the speed provided in the contract. Have been told that it will be corrected within 24 hours, which is to be seen. Internet charges were higher than other providers. Has been reduced and will be reflected in the February 2012 invoice/ bill. Does not assure me that I am getting a good deal as a loyal customer since 1970",
318632,15-JAN-12,14-JAN-12,Naoufel,,fr,70.29.110.82,bensimonph@sympatico.ca,14602988,000000122558582,4,4,"Empêcher l'écran bleu de réapparaître (l'ordinateur s'éteind brusquement et redémarre automatiquement sans perdre aucune donnée. Cela a été vérifié sx fois (notamment par le service entretient PC) aucun problème détecté.

Je ne sais pas si je vasi continuer avec Bell.",3
318633,15-JAN-12,13-JAN-12,Kristen,,en,184.144.31.159,stanoch@sympatico.ca,14600438,000000122535704,5,5,,5
319083,15-JAN-12,12-JAN-12,Maurice,,fr,76.71.226.37,b.bedard@sympatico.ca,14577174,000000122514485,3,4,Reste beaucoup a faire afin de regle les problemes du service a la clientele. Nous avons l'air tres perdu mais en bout de compte cela a ete resolu,4
319084,15-JAN-12,14-JAN-12,Carlton,,en,70.51.89.18,garryp@sympatico.ca,14605248,000000122563683,5,5,,4
319085,15-JAN-12,13-JAN-12,Sarra,,fr,67.68.209.238,perroncler@sympatico.ca,14598464,000000122542084,5,5,,5
319086,15-JAN-12,13-JAN-12,Mohamed,,fr,70.54.35.66,mario_bou@bell.net,14596920,000000122537076,3,4,"Vos tarif sont plutôt faramineux, quand on realise que pour trois service indispansable aujourd'hui, il peut en coûter jusqu'à 2400.00/an!!! Mais Quoi???",3
319087,15-JAN-12,13-JAN-12,Ayoub,,fr,174.89.79.162,ghyslainedubois@sympatico.ca,14593604,000000122539168,5,5,Avoir le meme service lors de mon premier appel.,5
319088,15-JAN-12,10-JAN-12,Sweta,,en,65.94.163.3,bettykubow@sympatico.ca,14549476,000000122460599,5,5,Your people are very good at what they are doing - in this instance you do not neet improvement. ,5
319089,15-JAN-12,14-JAN-12,Rajesh Kumar,,en,184.147.23.32,hkgillett@sympatico.ca,14605810,000000122564588,3,2,determine the real problem and solution,3
319090,15-JAN-12,10-JAN-12,Elijah,,en,76.70.62.155,deedeek@sympatico.ca,14551262,000000122465468,5,5,none,5
319091,15-JAN-12,14-JAN-12,Susy,,en,184.145.14.223,chris.chow@sympatico.ca,14603660,000000122567904,5,5,"Susy has provided me with excellent customer service and I could not ask for more. That's  why I stay with Bell for my internet as I know if I encounter any problems, your c/s representative is here to assist me.

",5
319092,15-JAN-12,14-JAN-12,Frank,,en,70.27.58.42,colin.hopper6@sympatico.ca,14603850,000000122565634,1,1,Been more helpful. No suggestion on how I could resolve the problem.  Could have given me the DLINK 1 800 number,1
319093,15-JAN-12,14-JAN-12,Manel,,fr,70.29.195.144,bastien-tardif@sympatico.ca,14602906,000000122560051,5,4,J'ai un problème avec le système de sécurité de BELL au niveau de la vérification internet (incapable de télécharger le document) et personne n'est arrivé à regler le problème.,5
319094,15-JAN-12,14-JAN-12,Stanley,,en,184.148.71.143,caselaw@sympatico.ca,14603496,000000122567842,5,5,,5
319095,15-JAN-12,12-JAN-12,Danny,,en,70.50.27.230,embroca@sympatico.ca,14579742,000000122524921,4,4,not really,5
319096,15-JAN-12,13-JAN-12,Sulochana,,en,70.49.68.33,rosaferrara@bell.net,14599420,000000122544365,4,4,,3
319097,15-JAN-12,14-JAN-12,Lorrey,,en,174.88.78.76,vavol@bell.net,14611374,000000122564729,5,5,,5
319098,15-JAN-12,11-JAN-12,Aymen,,fr,65.93.53.19,jac37cou@sympatico.ca,14567964,000000122504963,4,4,s`il m`avait été dit qu`en m`abonnant a internet haute vitesse qu`il fallait avoir google chrome comme navigateur principal  je n`aurais pas eu besoin de vous contacter,5
319099,15-JAN-12,04-JAN-12,Munuganti Gyaneshwar,,en,184.145.56.204,dougcussons@bell.net,14477012,000000122335976,4,4,Nothing.  The Bell contact was patient and took the time to explain the steps bing taken. ,5
319100,15-JAN-12,10-JAN-12,Ana,,en,70.30.86.164,madebydesign@sympatico.ca,14556610,000000122472473,5,5,,5
319101,15-JAN-12,13-JAN-12,Ahmed,,fr,76.68.138.180,frcourtemanche@sympatico.ca,14593250,000000122553472,5,5,Merci beaucoup.,5
319102,16-JAN-12,15-JAN-12,Houssem,,fr,70.26.249.89,yevhen@sympatico.ca,14620112,000000122584118,3,2,Il y avait un bris général et cela a pris + ou - 15 minutes avant de pouvoir me le dire.,3
319103,16-JAN-12,15-JAN-12,Daniel,,fr,174.94.88.17,mtondreau@bell.net,14617518,000000122578096,5,5,,4
319104,16-JAN-12,12-JAN-12,Anne,,en,174.95.143.22,veniergo@sympatico.ca,14588666,000000122512052,5,5,"I had a little trouble understanding the representative's speech, but my hearing is poor (I am 78 and use hearing aids) and I can't really blame the representative for my problem. She was very patient in repeating when asked.",5
319105,16-JAN-12,15-JAN-12,Florence,,en,76.67.112.66,dmccarthy@sympatico.ca,14613856,000000122581519,5,5,The initial rep did not seem to know her plans - recommended an US plan when I never asked for one. i was then out through to Loyalty and my plans were adjusted appropriately.,5
319106,17-JAN-12,16-JAN-12,Bochra,,fr,174.91.248.7,normor@sympatico.ca,14629030,000000122591147,4,4,,4
319107,17-JAN-12,16-JAN-12,Shawn,,en,184.146.116.155,steve.moo@sympatico.ca,14631330,000000122592762,5,5,currently pleased with the service,5
319108,17-JAN-12,16-JAN-12,Tara,,en,74.198.9.137,stephenscottphoto@sympatico.ca,14631316,000000122602318,5,5,Everything was handled perfectly. ,5
319109,17-JAN-12,16-JAN-12,Houssemeddine,,fr,70.55.95.12,caronmtd@sympatico.ca,14622212,000000122614705,5,5,Tout est parfait,5
319110,17-JAN-12,16-JAN-12,Srinivasan,,en,70.55.210.206,sigiirmer@sympatico.ca,14631000,000000122595588,2,3,did not get the answer concerning email-size « sending and receiving.»,5
319111,17-JAN-12,13-JAN-12,Erick,,en,70.53.31.43,quickmr@sympatico.ca,14598762,000000122548496,3,3,Have people who speak English more clearly.,3
319112,17-JAN-12,11-JAN-12,Elizabeth,,en,74.14.90.156,taihuynh3@sympatico.ca,14574794,000000122484713,5,5,,5
319113,17-JAN-12,02-NOV-11,Moncef,,en,74.14.32.207,rox84@sympatico.ca,13847576,000000120983730,4,4,cheaper prices,4
319114,17-JAN-12,16-JAN-12,Andrew,,en,74.12.233.60,j.ringelberg@sympatico.ca,14625498,000000122601017,1,1,it seems that Bell is not interested in the rural area.  There are no options for users who use more than 15 GB monthly which is a sad situation.  Why can not Bell offer such packages when other providers do,1
319115,17-JAN-12,11-JAN-12,Amy,,en,70.48.143.159,jrosse@sympatico.ca,14568918,000000122483904,5,4,the rep was great...would be nice if i never had to call in...corp policy and manner of dealing customer is poor. i am always watching my back with bell..customer service folks are great...ptoblem is how you treat your customer as a corpation,3
319116,17-JAN-12,16-JAN-12,Nouha,,fr,67.68.222.92,gilbert.laforest@sympatico.ca,14624656,000000122590527,5,4,,4
319117,17-JAN-12,16-JAN-12,Med Amine,,fr,70.30.234.199,chantal_desrochers@sympatico.ca,14622370,000000122593423,5,5,"L'information sur Outlook MAC sur voter page Internet n'est pas 
à jour. Le technician à très bien compris quoi faire en travaillant remote sur mon ordi. Merci.",5
319118,17-JAN-12,16-JAN-12,Mhamed Chekib,,fr,70.53.196.237,michelvachon7@sympatico.ca,14628380,000000122611711,3,4,"Le probleme est que vos representants a l'etranger sont trop difficile a comprendre.

",3
319119,15-JAN-12,14-JAN-12,Bernard,,en,65.95.44.153,elzbieta.suchan@bell.net,14604770,000000122565378,5,4,,5
319120,15-JAN-12,14-JAN-12,Rolando,,en,76.68.99.241,rflet@sympatico.ca,14609614,000000122559165,4,4,,4
317621,18-JAN-12,16-JAN-12,Melinda,,en,67.70.69.38,rudy.toering@bell.net,14630446,000000122592384,5,5,"Melinda is an exceptional Customer Service representative. To make changes to my HDTV receivers she passed me onto the technical team. The service by that group was good but could use some clarity. My main purpose on the TV side was to upgrade my second Receiver from a Standard to an HD receiver. Because I was on a special deal where both receivers were rented at zero cost to me for an additional 17 months. 

The new HD receiver was installed today within 15 minutes. I was charged $75 and was left with 4 different cables of which one was used and that cable was not an HDMI cable.  I was advised I had to get my own cable. My suggestion to you is that when someone goes through the trouble to upgrade a receiver the HD that it is a given that an HDMI cable is required. So keep the 4 cables you provided and just include 1 HDMI cable and save Bell some money.",5
317622,18-JAN-12,17-JAN-12,Steve,,en,74.15.249.216,manoravon@sympatico.ca,14641196,000000122626033,5,5,,5
317623,18-JAN-12,17-JAN-12,Kevan,,fr,69.156.63.120,pmurphy8@sympatico.ca,14643308,000000122629349,5,4,,5
317624,18-JAN-12,18-JAN-12,Hector,,en,70.26.12.190,gailhasler@sympatico.ca,14637364,000000122642241,3,3,"You could have had someone whose command of English was better.  It was mostly the young man's pronunciation that left us both frustrated  me, because I couldn't understand him, and him, because he couldn't make himself understood.

By the way, I now have an impossible password, and would very much like to change it.  What would be the simplest, least time-consuming way for me to do that?",4
317625,18-JAN-12,17-JAN-12,Pascal,,en,74.15.26.24,jhardman@sympatico.ca,14639058,000000122615636,5,5,Talking with real people.,4
317626,18-JAN-12,17-JAN-12,Quintin,,en,65.95.109.15,snfairgrieve@sympatico.ca,14645058,000000122630974,3,3,"We were generally very happy with speaking to Quintin and how he helped us. His English was excellent and he completly understood our problem which he repeatily tried to restore our programmes. With 3 days of power outages, our pc was not responding to us beyond the desktop which was totally unrecognizable.  Our desktop with all our icons and all other programmes are not navigational.  The MAIN concern for us, which is important and something which we use almost daily, is the email.  Until the storm of recent and lack of power which drastically effected our system, we were able to print any email which was sent to us either as an attachment or simply the few lines of the script. NOW, this seems impossible and not available and this is truly not acceptable.  Kindly check into this and allow us to continue to print emails as we have done for the past many years. Please assist us with this concern. We are looking forward to continued use of our pc and do appreciate this opportunity to voice our experiences. Thank you from Sharron and Neil",4
317627,18-JAN-12,15-JAN-12,Alaaeddine,,fr,207.164.125.108,didier71@bell.net,14613772,000000122582042,1,4,"Comme d'habitude (mauvaise), on est toujours balladé entre les différents services, j'ai parlé à 5 personnes..comme hier, pour une prise de RDV: 46 minutes en ligne et 5 interlocteurs...Inadmissible, de pire en pire",1
317628,18-JAN-12,16-JAN-12,Krishidhar,,en,65.92.14.87,f.kyle@sympatico.ca,14624040,000000122589329,4,4,Installed the 2-wire router with greater transmit strength in wi-fi.,4
317629,18-JAN-12,09-JAN-12,Malek,,fr,174.89.181.96,horlou@sympatico.ca,14540676,000000122432268,4,4,"En fait j'espère que ma demande a été résolue...on va voir.  J'essaie de régler quelque chose sur mon compte depuis le 5 novembre...chaque fois on me dit ça va se voir sur la prochaine facture, mais c'est de pire en pire. Le personnel est en général très gentil mais c,est comme si les modifications ne se rendent pas à la facturation. Alors tant que je n'aurai pas retrouver une stabilité dans mes factures je ne ferai aucune amélioration à mes services...car ma facture sera complètement incompréhensible. ",3
317630,18-JAN-12,17-JAN-12,Natalia,,fr,184.151.127.254,beauchamp.diane@sympatico.ca,14634104,000000122633338,5,5,,5
317631,18-JAN-12,15-JAN-12,Daniel,,en,174.88.17.11,swarner@bell.net,14619370,000000122577256,3,1,"I called with a network problem concerning my modem getting repeatedly disconnected.
I was transferred to someone who tested the line and pronounced it OK.
It was NOT OK.
I requested a new modem and a tech guy was sent .... he changed some wiring around and pronounced it OK.
It is NOT!!!
I'm still getting the same disconnects as witnessed by the modem log.

Can we get it right with one more try???",2
317632,18-JAN-12,17-JAN-12,Aqeel,,en,65.93.164.19,bob.sabourin@sympatico.ca,14634412,000000122632761,1,1,technician said he would call back...he never did,3
317633,18-JAN-12,17-JAN-12,Daniel,,en,184.147.22.7,srwilson@sympatico.ca,14645168,000000122628059,5,5,not have the same problem (incorrect internet usage charges) continually occuring (4th time in last couple of years),4
317634,18-JAN-12,17-JAN-12,Murali,,en,64.231.95.158,dkampman@sympatico.ca,14636212,000000122621693,5,4,,4
317635,18-JAN-12,17-JAN-12,Alyssa,,en,76.64.253.41,ritamarius@sympatico.ca,14643912,000000122630490,4,4,,4
317636,18-JAN-12,17-JAN-12,Nejib,,fr,184.148.221.16,bgoussard@bell.net,14634264,000000122630010,4,4,,5
317637,18-JAN-12,17-JAN-12,Gopi,,en,64.231.220.134,richardsb@bell.net,14643858,000000122624429,5,4,Gopi was hard to understand but he tried hard and didn't mind it when I asked him to repeat,5
317638,18-JAN-12,17-JAN-12,Cherif,,fr,76.68.164.23,gromain@sympatico.ca,14637866,000000122639794,5,5,,5
317639,18-JAN-12,17-JAN-12,Alex,,en,69.158.165.2,bruce.cartwright040@sympatico.ca,14634622,000000122623969,5,5,nothing. we made the switch to WiFi without a hitch. thank you.,5
317640,18-JAN-12,17-JAN-12,Joseff,,en,64.231.83.215,kjhowlett@sympatico.ca,14639996,000000122628109,2,5,"not cutting off my phone call 2x.
Not having sent me notifications to return the modem which had already been returned causing me to waste a half hour on this phone call to begin with.
This is why although I enjoy my Bell products, everytime I end up spending way too much time on calls trying to fix something that shouldnt have happened in the 1st place.  I was thinking about getting Bell TV but considering this I probably wont as I'm tired of the hassle everytime!",2
317641,18-JAN-12,17-JAN-12,Melvin,,en,174.95.65.243,jmahuang@sympatico.ca,14639146,000000122617524,5,4,all good,4
317642,18-JAN-12,18-JAN-12,Seshadri,,en,70.29.35.114,mhogan1782@sympatico.ca,14641772,000000122642534,5,5,Nothing - excellent service,5
317643,18-JAN-12,17-JAN-12,Atoiya,,en,65.92.234.64,jwajgensberg@bell.net,14639626,000000122621447,4,5,"Atoiya was very helpful and efficient.
",4
317644,18-JAN-12,17-JAN-12,Khalil,,fr,70.55.167.177,dgmt.goy@sympatico.ca,14636070,000000122621798,5,5,,5
317645,18-JAN-12,17-JAN-12,Suraj,,en,76.64.205.208,lindyseguin@sympatico.ca,14640536,000000122635010,5,5,Nothing. Everything was fine,5
317646,18-JAN-12,17-JAN-12,Priya,,en,70.51.223.195,bjc.9@sympatico.ca,14634318,000000122619299,4,4,Nothing,5
318150,16-JAN-12,15-JAN-12,Ahmed,,en,70.26.92.139,b.a.ottewill@sympatico.ca,14612488,000000122582388,5,5,"Ahmed was very helpful, above and beyond what was expected. Five star rating. I just hope that I ""meet"" him again but know the odds agr against me.
Well done Ahmed, a pleasure to deal with you.
Bruce.",5
318151,16-JAN-12,15-JAN-12,Arun,,en,65.93.199.40,bobandcarol519@bell.net,14612726,000000122576854,5,5,,5
318152,16-JAN-12,15-JAN-12,Sofien,,en,70.26.108.109,jacynthericher@sympatico.ca,14615326,000000122580902,5,5,,5
318153,16-JAN-12,13-JAN-12,Kumar,,en,174.91.28.198,imptv@sympatico.ca,14594306,000000122538820,5,5,,5
318154,16-JAN-12,15-JAN-12,Mohamed Sabry,,fr,69.159.120.49,richard.beauchesne@sympatico.ca,14618396,000000122575875,5,5,rien,4
318155,16-JAN-12,12-JAN-12,Patricia,,en,64.229.80.43,jasmine.burnett@sympatico.ca,14581712,000000122517440,1,1,Have better system to communicate and check the internet lines.,3
318156,16-JAN-12,15-JAN-12,Mohammed,,en,67.71.7.129,h_robinson@sympatico.ca,14614984,000000122575557,5,5,,5
318157,16-JAN-12,15-JAN-12,Dan,,en,70.53.84.230,jebandmilo@sympatico.ca,14615556,000000122586215,5,5,,5
318158,16-JAN-12,15-JAN-12,Ammar,,fr,70.55.100.55,jeanguy_tremblay@sympatico.ca,14615534,000000122575921,5,5,,5
318159,16-JAN-12,15-JAN-12,Ashwini,,en,174.92.29.209,dhenze@bell.net,14613745,000000122583684,3,1,I was told that I was going to get a call back after the initial call to to ensure that problem was resolved.  I got not call and the internet service is still cutting out!,2
318160,16-JAN-12,08-JAN-12,Wynbert,,en,70.54.71.225,jtschmidt@sympatico.ca,14531830,000000122418915,1,1,"He was difficult to understand, I was fine with that. I know very little about computers, he surely made me aware of it. A little less cynasm more patients & professional curtesy. ",4
318161,16-JAN-12,11-JAN-12,Nasra,,en,184.144.134.172,markeyboys@sympatico.ca,14570808,000000122487815,5,4,,3
318162,16-JAN-12,11-JAN-12,Farhana,,en,65.94.213.73,halfan@sympatico.ca,14567416,000000122504334,3,1,Resolved the problem... my internet problem was not resolved until SUNDAY AFTERNOON (JAN. 15th) AFTER 4 MORE CALLS TO YOUR TECH CENTRE!,2
318163,16-JAN-12,15-JAN-12,Mindy,,en,76.71.89.132,thunderbolt@bell.net,14619654,000000122579938,4,4,,5
318164,16-JAN-12,14-JAN-12,Partha,,en,70.24.161.52,veronica.granger071@sympatico.ca,14611390,000000122556885,5,4,keep hiring staff that is knowledgeable like Partha,4
318165,16-JAN-12,12-JAN-12,Arcadius,,en,184.148.178.187,telever@sympatico.ca,14588222,000000122514397,4,4,At the time it appeared to be a problem solved but very quickly we discovered that the problem remains so we will be calling again.,4
318166,16-JAN-12,15-JAN-12,Imen,,fr,69.171.149.16,hrlopez@bell.net,14615134,000000122576394,5,5,"C'est parfait comme cela.
Merci.",5
318167,16-JAN-12,13-JAN-12,Mohamed Taher,,fr,67.68.142.209,gigietnorm@bell.net,14593630,000000122542244,4,4,tout a été résolu,4
318168,16-JAN-12,15-JAN-12,Ronald,,en,64.231.118.233,jomar1@bell.net,14615802,000000122585356,3,2,Wasn't really able to help me but did inform that I would have to contact a technician which I plan on doing today.,4
318169,16-JAN-12,13-JAN-12,Hanen,,fr,69.156.87.98,gyan59@sympatico.ca,14593934,000000122533194,3,1,,2
318170,16-JAN-12,15-JAN-12,Michel,,en,76.68.120.8,roy.singh@sympatico.ca,14618632,000000122581181,3,1,This call was transfered to Technical Support staff for further trouble shooting. No fix to the problem. Your upload streaming for fiber 6 internet package is no good,4
318171,16-JAN-12,14-JAN-12,Moses,,en,155.194.200.204,sherryweiss@bell.net,14610442,000000122562744,4,4,,4
318172,16-JAN-12,15-JAN-12,Heithem,,fr,142.100.131.7,luc.pare072@sympatico.ca,14616616,000000122580046,3,2,"Les personnes qui nous répondent sont polies et aimable.  Le problème survient surtout du fait que nous ayons parfois du mal à comprendre ce qu'ils nous disent (accent et/ou capacité à bien entendre ce qu'ils disent, car j'ai un problème de surdité).  Hier, mon problème a été réglé, mais il est réapparu ce matin.  Je devrai donc rappeler à nouveau pour le même problème, ce qui arrive fréquemment.",
318173,16-JAN-12,12-JAN-12,Monica,,en,74.14.109.115,slg.bullock@sympatico.ca,14587714,000000122519035,4,4,,5
318174,16-JAN-12,13-JAN-12,Jamila,,fr,142.243.254.209,ldaigle@sympatico.ca,14596036,000000122540016,5,5,,5
318175,16-JAN-12,05-JAN-12,Latregan,,fr,67.70.78.53,cote_84@sympatico.ca,14491692,000000122348063,5,5,,4
318176,16-JAN-12,15-JAN-12,Haythem,,fr,70.30.221.214,candida.ricci@sympatico.ca,14612932,000000122579908,4,5,,5
318177,16-JAN-12,15-JAN-12,Robert,,en,74.15.240.42,pediqueo@sympatico.ca,14617964,000000122578072,5,5,shorter wait times,5
318178,16-JAN-12,14-JAN-12,Ahmed,,fr,24.203.78.248,cqsau@sympatico.ca,14603908,000000122558796,5,5,,5
318179,16-JAN-12,15-JAN-12,Sam,,en,70.49.227.128,jd-fl-lake@sympatico.ca,14615502,000000122579866,5,5,Sam was excellent...but all my previous problems...never addressed by Bell have clearly told me BELL never reads these survey's.... ,1
318180,16-JAN-12,15-JAN-12,Jessa,,en,70.29.108.204,halmacd@sympatico.ca,14614998,000000122583736,3,3,Event still ongoing. Issue not resolved.,3
318181,16-JAN-12,15-JAN-12,Ronald,,en,174.95.11.244,gjchong@sympatico.ca,14614758,000000122586266,4,5,,3
318182,15-JAN-12,13-JAN-12,Jose,,en,65.92.58.228,jocelyn.eastwood@sympatico.ca,14595102,000000122547545,5,5,nothing,5
318183,15-JAN-12,14-JAN-12,Carlton,,en,65.95.88.245,seiko@sympatico.ca,14610306,000000122558226,4,4,connect me to a technician immediately,4
318184,15-JAN-12,14-JAN-12,Mohamed Amine,,fr,67.68.108.231,france131@sympatico.ca,14605094,000000122559136,4,4,nil,4
318185,15-JAN-12,14-JAN-12,Frank,,en,174.88.169.52,tkhoward@bell.net,14611186,000000122571180,1,1,"
FIX THE PROBLEM & TELL THE TRUTH WHEN YOU SAY YOU ARE GOING TO CALL BACK IN 20MINUTES DO SO!!!!!, DONT LIE N WAIT TO HAVE CUSTOMER CALL YOU BACK 2.5HRS LATER N TALK FOR ANOTHER 30MINS & THEN STILL NOT HAVE ISSUE RESOLVED AFTER 4HRS TIL IT IS 11:30PM & I M TIRED AND ASK TO BE CALLED IN THE MORNING AND AFTER 12 MORE HRS STILL,HAVE ME HAVE TO CALL BELL BACK AGAIN & STILL DON'T HAVE THE ISSUE RESOLVED!! AND CONTINUE TO STILL GET THE RUN AROUND INSTEAD OF SIMPLY SENDING A SERVICE CALL OUT TO REPAIR THE PROBLEM OR REPLACE THE INTERNET LINES AND PHONE LINES TO GIVE ME WHAT I WAS PROMISED IN THE FIRST PLACE!!!!.I FIND THAT THE ONLY PEOPLE THAT DID THEIR JOB RIGHT WAS PRETEL OF PETERBOROUGH WHO INSTALLED THE SATELITE SERVICE, THEY WERE EXTREMELY PROFESSIONAL, THE REST WHICH WAS DONE BY YOUR SERVICE REP & WAS TOTALLY SUBSTANDARD AND NOT ACCEPTABLE, SO FIX THIS ISSUE WITHIN THE NEXT 24HRS OR I WILL GO TO THE LOCAL T.V. STATION & PAPER AND TELL THEM ABOUT THE COMPLETELY UNPROFESSIONAL SERVICE I HAVE RECEIVED FROM BELL CANADA!!!.I ALSO EXPECT TO BE REFUNDED FOR THE LOSS OF SERVICE OF WHICH IS ONLY 1/5 OF WHAT I WAS PROMISED FOR INTERNET SPEED AND HAS BEEN RATED AT 21%NATIONAL & 30% GLOBAL ON SPEEDTEST.NET OF WHICH I HAVE A PRINTED COPY OF THE RESULTS AND I'M SURE THE MEDIA WOULD LOVE TO SEE!!.

Sincerely

Mr.& Mrs.Ted Howard
1260 Trentway Vista
Peterborough,Ontario
K9H 6N8
Tel:705-741-4919
email:tkhoward@bell.net
",1
318634,15-JAN-12,07-JAN-12,Vladimir,,en,70.49.231.39,jdhancock@sympatico.ca,14522362,000000122409917,1,3,,3
318635,15-JAN-12,14-JAN-12,Mohamed,,fr,174.93.200.168,gary.mimeault@sympatico.ca,14605250,000000122558804,4,4,rien,4
318636,15-JAN-12,13-JAN-12,Nizar,,fr,76.64.136.161,legault007@sympatico.ca,14596086,000000122542498,5,5,,5
318637,15-JAN-12,09-JAN-12,Juan Carlos,,en,184.147.53.113,scpags@sympatico.ca,14546160,000000122450071,4,4,,5
318638,15-JAN-12,11-JAN-12,Lorraine,,en,76.69.195.202,susan.charlebois@sympatico.ca,14574656,000000122486148,5,5,"In this instance, nothing, as all my needs were resolved!!",5
318639,15-JAN-12,14-JAN-12,Wajdi,,fr,174.94.118.34,fbergeron1@sympatico.ca,14604988,000000122561125,4,4,rien,4
318640,15-JAN-12,14-JAN-12,Kiely,,fr,50.100.168.127,aadsq@sympatico.ca,14602144,000000122561705,5,4,Je suis très satisfait mais nous trouvons le tout très dispendieux malgré les rabais.  Nous avons bien apprécié Kelly qui nous a bien expliqué.,5
318641,15-JAN-12,23-DEC-11,Ahmed,,fr,174.88.119.127,gilles.richard15@sympatico.ca,14341216,000000122097641,1,1,"Appel du 3 dec.2011, le support de niveau 1 et 2 étaient d'accord pour remplacer mon modem défectueux, votre superviseur a refusé, il ne s'est pas mêlé de ses affaires.
Appel du 23 déc.2012,modem défectueux depuis l'appel du 03 déc., maintenant le support de niveau 1, d'accord pour le remplacer, mais je lui demande de la remplacer par Fibe 10. Jamais envoyé le modem, commande annulée par Bell car le technicien ne m'avait pas dit qu'il y avait des frais de $19.95 pour activation. Et personne d'intelligent pour me rappeler et m'en avertir, moi qui attendait un nouveau modem. J'ai moi-même rappelé ce 10 janvier 2012 pour me faire dire qu'aucun modem ne m'avait été envoyé.
Donc 5 semaines sans internet sans compter mes déboires et troubles causés par 2 employés de Bell.
Finalement ce n'est que le 10 janvier que le tout a été corrigé et ai reçu mon nouveau modem le 13 janvier 2012.

Aussi je déplore que Bell n'a pas de politique de consolation pour des déboires causés par ses employés.",
318642,15-JAN-12,29-DEC-11,Tarek,,fr,174.94.125.29,sarahlaurence@sympatico.ca,14415508,000000122195525,5,4,,5
318643,15-JAN-12,10-JAN-12,Arbia,,fr,174.88.119.127,gilles.richard15@sympatico.ca,14552866,000000122459364,3,4,"On m'a indiqué que je recevrais mon nouveau modem d'ici 3 jours. Enfin.
Ma patience était rendue à bout.

L'on m'a crédité le service rompu jusqu'au 13 janvier.

Mais même à ma demande, Bell n'a aucune politique de consolation. Rien d'autre ne n'était offert pour mes déboires suite à ce service rompu pendant 5 semaines et qui aurait dû être arrangé dès mon premier appel du 03 décembre.",
318644,16-JAN-12,11-JAN-12,Soumia,,fr,70.48.190.105,gaston.boucher@sympatico.ca,14566896,000000122489534,5,4,rien,5
318645,16-JAN-12,15-JAN-12,Amira,,en,174.91.112.44,luba11@sympatico.ca,14616612,000000122573402,5,5,,5
318646,16-JAN-12,15-JAN-12,Uzair,,en,74.15.96.187,caron.price@sympatico.ca,14612984,000000122575856,5,5,I was totally pleased with the sevice.,5
318647,16-JAN-12,15-JAN-12,Danny,,en,70.31.20.100,jgcorpuz@bell.net,14615616,000000122576411,5,5,having only a few minutes to wait to the agent would be nice.,5
318648,16-JAN-12,15-JAN-12,Cristobal,,en,69.158.86.227,tduhaime@sympatico.ca,14619522,000000122573868,5,5,"Cristobal was excellent and I felt the service was professional, polite and acted upon with a sense of urgency.  I do not have a comment re improvement at this time.",5
318649,16-JAN-12,14-JAN-12,Jose,,en,70.26.72.27,ruthcy@bell.net,14610006,000000122567999,5,3,Mohamhed was excellent but we could not connect with the business office to resolve another issue. Mohamhed even phoned back to try to connect us but the wait was way too long. If the issue with the business office is resolved we would definitely recamend Bell to others.,3
318650,16-JAN-12,05-JAN-12,Jessica,,en,174.91.146.30,sinervo@sympatico.ca,14501850,000000122355172,4,5,I had to inquire regarding an adjustment in pricing as an existing customer when Bell was advertising significant reductions in internet pricing to new customers.,4
318651,16-JAN-12,15-JAN-12,Badreddine,,fr,65.92.84.63,yduguay_9@sympatico.ca,14620108,000000122577420,5,5,,5
318652,16-JAN-12,15-JAN-12,Nizar,,fr,174.92.180.115,pierreflegault@sympatico.ca,14618068,000000122573135,5,5,,4
318653,16-JAN-12,15-JAN-12,Manel,,fr,67.68.182.163,dmace@sympatico.ca,14613846,000000122573399,5,5,"Pour cette visite, le technicien a résolu le problème avec brio et dans le bus de satisfaire le client.",5
318654,16-JAN-12,12-JAN-12,Hency,,en,70.24.96.30,saqib@bell.net,14587346,000000122511122,5,5,,5
318655,16-JAN-12,09-JAN-12,Francis,,en,70.31.226.52,ntrain@sympatico.ca,14544508,000000122424824,5,5,"This is one of the first times that I have had a good representative on the first contact. 

Thank you.",3
318656,16-JAN-12,15-JAN-12,Neila,,fr,70.30.219.146,johanne.n@sympatico.ca,14615756,000000122581031,5,5,,5
318657,16-JAN-12,15-JAN-12,Brittany,,en,204.101.237.139,mmd911@sympatico.ca,14617392,000000122575720,5,5,,5
318658,16-JAN-12,13-JAN-12,Pedro,,en,174.92.34.248,ralphdianejohnson@bell.net,14598862,000000122539038,5,5,"nothing, it was handled efficiently and professionally ",5
318659,16-JAN-12,14-JAN-12,Noureddine,,fr,69.70.88.158,janioa.gutierrez@bell.net,14606180,000000122559630,5,5,,5
318660,16-JAN-12,15-JAN-12,Mohammed,,en,64.231.84.14,ryan.kalp@sympatico.ca,14618716,000000122582142,5,5,offer some type of credit for our trouble,3
318661,16-JAN-12,11-JAN-12,Hayett,,fr,70.48.108.234,galan287@sympatico.ca,14566844,000000122483689,5,5,aucune,5
318662,16-JAN-12,23-DEC-11,Katrina,,en,99.247.204.37,ldmeegan@sympatico.ca,14343482,000000122089579,1,1,"Not punish a customer for switching internet service by charging them one extra month of service when the switch can be made within 24 hours.  We were loyal customers for many years, and Bell is only interested in making the greatest amount of money possible, not interested in customer satisfaction at all.  ",1
318663,16-JAN-12,04-JAN-12,Mohamed Bilel,,fr,184.146.228.53,chat1967@bell.net,14475604,000000122315945,4,5,parlé mieux francais,5
318664,16-JAN-12,11-JAN-12,Gregorio,,en,65.95.222.76,romcoapl@bell.net,14573466,000000122486874,5,5,,5
318665,15-JAN-12,14-JAN-12,Alaaeddine,,fr,76.67.175.42,hynkko@sympatico.ca,14605892,000000122570447,5,5,"Pour la PREMIÈRE fois en 16 ans et plus, je réussis à parler à quelqu'un qui SAIT ce qu'il fait et qui ne me demande pas si mon ordinateur est branché dans le mur! Il était TRÈS gentil il était en Tunisie et mérite des éloges ET une promotion immédiate. C'est vraiment la première fois depuis que j'ai Internet que j'obtient satisfaction du premier coup sans passer par 4 autres agents qui ne savent même pas OU est le Canada. ",2
318666,15-JAN-12,12-JAN-12,Cecile,,en,76.67.73.186,pmorton@bell.net,14586076,000000122523303,4,5,,4
318667,15-JAN-12,14-JAN-12,Fodie,,fr,74.14.186.212,wards@bell.net,14611506,000000122572029,3,2,verifier mon idetité en ligne puisce que je suis deja client chez vous.Je ne possede pas de carte de credit.Voila mon probleme j'ai toujours refuser en avoir !!!,4
319121,15-JAN-12,14-JAN-12,Edwin,,en,70.52.30.182,jdinsmore@sympatico.ca,14606290,000000122563833,2,1,"nothing, the problem has yet to resolved (technicial visiting today). But I must mention that the first technician I spoke with seemed helpful and thorough, but he bumped the enquiry up to the next level telling me to call them back in an hour if I hadn't heard from them. I did so, and the technician I spoke to was very disparaging, told me the original tech should NOT have told me to call back and that he would have to ask me a lot of the same questions because the original tech's report was garbage. Although the original tech told me he had scheduled a call-back with this other department because there was too long a wait to get a line, the second tech told me they had been sitting around all day with nothing to do. However, shortly after he said there was no way they could have called back in an hour because they were backlogged with problems to solve. It just seemed extremely unprofessional to me, to speak like this to a customer. Just thought you should know.",4
319122,16-JAN-12,10-JAN-12,Khan,,en,69.158.175.21,tntcooper@sympatico.ca,14561474,000000122473050,2,3,"The CSR I spoke with was completely unaware of the Bell ""performance"" package which was the original reason for my upgrade call.  I was not expecting a new modem or for my home telephone to be cut off in favor of internet service for 40 hours resulting in three more phone calls from my wifes mobile to Bell in order to resolve the issues.   I feel that all of this horseshit could have been avoided if I would have had better customer care out front.  I am quite upset with the current methodology of your operations re customer care and feel that I should be compensated somehow for the resultant negative experience.",2
319123,16-JAN-12,15-JAN-12,Edwin,,en,76.70.49.209,douglorie.ferrell@sympatico.ca,14613942,000000122585001,3,,"waiting to see if the new modem fixes the problem.when we are switched to someone else they shouldn't tell us to do the same thing as the  person before, when it didn't work the first time",4
319124,17-JAN-12,16-JAN-12,Jordan,,en,206.47.249.247,v.ferreira@sympatico.ca,14632000,000000122599582,4,1,"They suggested that I downgrade my service to one with a lower throughput, however, there is no package with 3-4Mbps service.  Also, the prices are the same between Fibe 6 and the Performance package so it would not save me any money to do this.  In the end, my service still has stability issues on a daily basis and my internet speed is lower than the 6Mbps promised.  Can you please tell me when the throughput and stability issues will be addressed in my neighbourhood?
",2
319125,17-JAN-12,14-JAN-12,Tathiana,,en,174.94.2.98,kathdejong@sympatico.ca,14606952,000000122557189,4,4,"Sometimes it was so quite on your line while I was waiting for Tathiana to do her thing,I did wonder a few times if we had been disconnected. Not sure how you would address this.",4
319126,17-JAN-12,15-JAN-12,Eliena,,en,70.49.18.3,td.kmiecik@sympatico.ca,14619518,000000122584551,5,5,,4
319127,17-JAN-12,16-JAN-12,Zahid Ahmed,,en,64.229.136.37,j.tischler@sympatico.ca,14625506,000000122613755,5,5,,5
319128,17-JAN-12,14-JAN-12,Rahma,,fr,174.92.161.229,codray@bell.net,14603832,000000122564523,4,4,,4
319129,17-JAN-12,13-JAN-12,Habib,,fr,65.92.88.195,dasylvayves@sympatico.ca,14592000,000000122540668,1,1,me conseiller d'enlever un autre anti vérus et vérifier par cable la configuration de Bell Canada,1
319130,17-JAN-12,16-JAN-12,Zaccheus,,en,67.71.138.194,peter.park@bell.net,14629456,000000122589929,5,5,NA,4
319131,17-JAN-12,16-JAN-12,Sarah,,en,70.49.56.206,jjhebbes@sympatico.ca,14626052,000000122613445,5,5,nothing really,5
319132,17-JAN-12,12-JAN-12,Mohsen,,fr,65.92.84.133,johanne.bolduc1@sympatico.ca,14582236,000000122528622,5,4,,5
319133,17-JAN-12,16-JAN-12,Sharmila,,en,70.55.1.38,james.willford064@sympatico.ca,14625620,000000122597466,5,5,,5
319134,17-JAN-12,15-JAN-12,Romeo,,en,184.144.176.241,szaccardo@sympatico.ca,14619432,000000122573742,4,4,,4
319135,17-JAN-12,16-JAN-12,Krishidhar,,en,50.101.224.10,bethmckinnon@bell.net,14621596,000000122603255,1,1,,3
319136,17-JAN-12,13-JAN-12,Helenpearl,,en,96.243.140.243,jane.farrell@sympatico.ca,14594618,000000122550219,4,4,"As the service rep was ending her shift,(6PM our time) we had to wait for her call the following morning at 10 AM. At that time, she had made arrangements for her supervisor to call and he readily helped us to solve our problem. Both Helenpearl and Ganesh were very courteous and helpful!",5
319137,18-JAN-12,17-JAN-12,Zaccheus,,en,74.14.22.188,wendykenyon@sympatico.ca,14646384,000000122616420,5,5,,4
319138,18-JAN-12,11-JAN-12,Lobna,,fr,174.91.233.127,mbrassard3@sympatico.ca,14571036,000000122492797,5,5,le matin on a pas resolu le probleme aussi la ligne c'est coupé et j'ai ete obliger de quitter alors pour le meme probleme j'ai ete obliger de rappeler mais totalement satisfaite avec Lobna,5
319139,18-JAN-12,16-JAN-12,Med Ali,,fr,67.68.173.212,jbeaulieu004@sympatico.ca,14625726,000000122593318,,,"DEpuis le 22 decembre 2011 j ai beaucoup de difficulte avec internet...votre personnel est tres gentil...le temps d attente est long pour parler a vos preposes...parle le francais o.k pas plus...devrait parler plus fort....Apres avoir parler et fait des testes qui dure jusqu a 1 heure pour finalement nous dirent qu ils vont envoyer un nouveau modem...le 4-01-12 appel car rien recu....encore attente, explication et test...nous allons vous envoyer un modem avec router inclus....le 11-01-12 toujours rien recu...appel encore attente pour parler a votre prepose...rien n a ete envoyer et de vos SUPERVISEUR bloque mes commandes...Laissez moi vous dires que je suis tres insatifaite de votre services internet...nous sommes le 18-01-12 et j ai rien recu encore...mais votre representent m a dit que c'etait dans la poste ????? Est ce que je vous croit ????ca fait plus de 15 ans que je fait affaire avec votre entreprise....Je vous trouves très odinaires...et le mot est faible...",1
319140,18-JAN-12,17-JAN-12,Cecile,,en,174.91.47.96,dtamaki@sympatico.ca,14636426,000000122622255,5,4,"The problem seemed to be resolved while on the phone with Cecile but it's gone back to the we way it was,",3
319141,18-JAN-12,17-JAN-12,Sheng,,en,69.157.46.48,lazarovic@sympatico.ca,14640342,000000122615956,5,4,Notify me that I am getting close to my 'usage' limit instead of just surprising me on a bill - registered with a plan for 5 years.,4
319142,18-JAN-12,17-JAN-12,Susy,,en,184.145.127.175,bobreid@sympatico.ca,14634442,000000122639643,5,5,,5
319143,18-JAN-12,17-JAN-12,Eric,,en,70.26.40.163,mlmajeed@sympatico.ca,14642072,000000122627076,4,4,,5
319144,18-JAN-12,17-JAN-12,Karina,,en,70.26.86.118,j-force@sympatico.ca,14638486,000000122618003,3,4,"Kept me waiting a very long time on phone while researching answer to my question.
There must be a quicker way to access answers/ info. Conputer???",3
319145,17-JAN-12,16-JAN-12,Juan,,en,184.144.151.35,musicman@sympatico.ca,14628760,000000122595624,4,4,"It would have solved my problem totally if he was able to figure out why some of my addresses fail...he felt it was their servers but I suspect it's an ""Outlook"" settings issue of some kind.",5
317647,18-JAN-12,17-JAN-12,Med Wacef,,fr,174.93.190.252,immobiliergagnon@bell.net,14638394,000000122630744,5,5, 310-BELL         AU PREMIER APPEL J'AURAIS DU ETRE  TRANSFERER AU DÉPARTEMENT SOUHAITÉ SOIS INTERNET ...ON NE POUVAIS ME TRANSFÉRER ???J'AI DU  DONC RETÉLÉPHONER AU SERVICE INTERNET. jE N'AIME VRAIMENT PAS ME FAIRE PROMENER PAR UNE COMPAGNIE. QUELLE PERTE DE TEMPS A TOUTE LES APPELS EFFECTUÉS!,1
317648,18-JAN-12,30-DEC-11,Rania,,fr,69.157.129.112,brigitte.brousseau@bell.net,14419630,000000122218399,5,5,,5
317649,18-JAN-12,17-JAN-12,Meriam,,fr,184.144.165.226,madocarrier@sympatico.ca,14641084,000000122634907,4,4,,4
317650,18-JAN-12,17-JAN-12,Vijay,,en,184.145.59.58,macodispoti@sympatico.ca,14641066,000000122616632,5,5,,5
317651,18-JAN-12,17-JAN-12,Ritwik,,en,70.51.255.252,asizer@sympatico.ca,14633844,000000122635094,5,5,,5
317652,18-JAN-12,13-JAN-12,Bismiya,,en,174.93.55.17,lbolty@sympatico.ca,14596014,000000122535068,5,4,"Nothing, the representative was very helpful and I was up and running right away.",5
317653,18-JAN-12,17-JAN-12,Sylvain,,fr,184.144.173.2,gerard.corbeil@sympatico.ca,14637564,000000122617595,5,5,,5
317654,18-JAN-12,17-JAN-12,Lilian,,en,65.95.142.132,monty269@sympatico.ca,14642188,000000122621061,5,5,,5
317655,18-JAN-12,17-JAN-12,Gattu,,en,67.226.175.65,ekuranov@sympatico.ca,14636614,000000122626578,5,1,"I'm not satisfied with quality of internet service. Even, if it is not possible to increase communication speed (the max observed speed is 1.5Mb/s, and declared is 2Mb/s), this speed should be steady and doesnt drop to much in rush hours.",3
317656,18-JAN-12,17-JAN-12,Insaf,,fr,76.67.191.124,hamiltoncharette@sympatico.ca,14638012,000000122619252,5,5,,5
317657,18-JAN-12,12-JAN-12,Vijay,,en,184.144.42.43,lwcooke@sympatico.ca,14583784,000000122520395,5,5,,4
317658,18-JAN-12,17-JAN-12,Venkatesh,,en,184.147.193.251,sharon_knutson@sympatico.ca,14644838,000000122618349,4,4,"Tell your people who have a strong accent to please speak louder and slower,very frustrating to have to ask server to continually speak up,and i am not predjudice",4
317659,18-JAN-12,17-JAN-12,Yassine,,fr,70.55.84.139,monrie99@sympatico.ca,14642182,000000122626488,5,5,pour les informations que j'ai demandées j'ai eu les bonnes réponses tout va bien pour le moment,4
317660,18-JAN-12,17-JAN-12,Danny,,en,70.52.219.239,barbpotts@bell.net,14634040,000000122617771,3,3,wireless connection continues to be sporadic which is the same problem i had a year ago when i first went on line. the new issues began after laptop repair and the tech guy was great but the issue does not seem to be resolved completely.,3
317661,18-JAN-12,17-JAN-12,Alex,,fr,70.29.197.139,jeanpaul.lveill@sympatico.ca,14638920,000000122629137,4,4,Rien pour le moment,4
317662,18-JAN-12,17-JAN-12,Michel Harry,,fr,174.92.158.126,f.jolicoeur@sympatico.ca,14636846,000000122616638,1,1,"Évidemment, comme toujours chez Bell le message ne se rend pas à la haute direction, tel que demandé dans mon courriel.

Une personne nous téléphone pour s'excuser, mais elle n'a que pour but de nous fermer, d'éteindre le message.

Cette personne nous téléphone une seconde fois pour nous offrir un mois gratuit. 

Je lui explique qu'il tente d'acheter notre silence, alors il ajoute un mois de gratuité....

J'ai pourtant passé plus de 50 minutes au téléphone avec un technicien incompétent, incalapable de parler lentement et qui devrait avoir le même accent que nous et d'enlever la patate qu'il a dans la bouche.

Le strict minimum que devarit avioir un service à la clientèle, consiste à l;ui parler dans une langue et un accent que le client comprend.

IN ROME DO LIKE ROMAINS ARE DOING

Ce principe n'existe évidemment pas chez Bell qui comme comble de sarcasmes a son siège social au Québec.

Dans le cas présent, nous devons dire son  PIÈGE    social AU QUÉBEC.

C'est ajouter l'insulte à l'injure

AVEC 2 MOIS GRATUITS, CELA REPRÉSENTE UNE INFIME PARTIE DE MON TAUX HORAIRE SANS COMPTER LA PERTE DU SERVICE QUE JE N'AVAIS PAS PENDANT QUELQUES JOURS.

JE NE COMPRENAIS RIEN, ET LORSQUE QUE JE DEMANDE À ÊTRE TRANSFÉRÉ À UN TECHNICIEN SITUÉ AU QUÉBEC, IL REFUSE.

Mon cas est typique du mauvais service que nous recevons chez Bell.

Aussi, bientôt je vais me faire donner des prix pour aller chez le compétiteur..

Je vais aussi continuer à répéter ma petite histoire au maximum de personnes possible. Ce sera évidemment une publicité négative.

Bonne journée quand même.....


",1
317663,18-JAN-12,17-JAN-12,John,,en,64.229.51.77,la.palmer@sympatico.ca,14640190,000000122620328,5,4,,4
317664,18-JAN-12,17-JAN-12,Paula,,en,216.234.34.29,rachellegreen@sympatico.ca,14643524,000000122635822,4,4,,4
317665,18-JAN-12,17-JAN-12,Jeff,,en,70.49.188.112,waterants@sympatico.ca,14646318,000000122631511,5,5,,4
317666,18-JAN-12,17-JAN-12,Kali,,en,68.179.14.121,roni.aharon@sympatico.ca,14644112,000000122621317,5,5,,5
317667,18-JAN-12,17-JAN-12,Bryan,,en,76.70.51.48,davequaile@sympatico.ca,14635826,000000122631128,4,4,You could have been proactive and fixed the problem at your end instead of waiting for me to call you.,2
317668,18-JAN-12,17-JAN-12,Carolina,,en,184.146.167.156,ron.pilfrey@sympatico.ca,14644108,000000122620336,4,4,Nothing needed.,4
317669,18-JAN-12,17-JAN-12,Srinivas,,en,65.92.175.92,eastharr@sympatico.ca,14636524,000000122617666,3,1,Had a hard time to understand the technician.,2
317670,18-JAN-12,17-JAN-12,Aaron,,en,67.70.199.58,cjsintic@sympatico.ca,14635264,000000122626584,5,5,,5
317671,18-JAN-12,18-JAN-12,Ayoub,,fr,74.12.161.20,claude.lachaine@sympatico.ca,14635300,000000122642359,5,1,Mon problème n'est pas résolu (18-01-2012 à 09h27),4
317672,18-JAN-12,17-JAN-12,Budala,,en,174.92.70.203,dean_r@sympatico.ca,14635920,000000122623997,4,4,"English speaking person, had trouble understanding her.
But she tried hard",5
317673,17-JAN-12,15-JAN-12,Abdul,,en,70.31.77.123,b.yandeau@sympatico.ca,14612498,000000122586320,5,5,,4
317674,17-JAN-12,16-JAN-12,Chad,,en,70.30.2.212,fperricelli@sympatico.ca,14624222,000000122611988,4,4,,4
317675,17-JAN-12,16-JAN-12,Mehdi,,fr,184.144.170.73,mfdussault@bell.net,14628274,000000122610675,5,5,"Rien.  Je suis très satisfaite de mon Service avec Bell.  Les employe(e)s sont très polis et très courtoisé  Je n'ai aucun commentaire négatif à émettre. Je recommande Bell à d'autres. 

Merci pour tout ",5
317676,17-JAN-12,11-JAN-12,Pascal,,en,184.147.3.15,lewisrvlg@sympatico.ca,14569886,000000122488655,5,4,everything was satisfactory,5
317677,17-JAN-12,15-JAN-12,Abid,,en,67.71.127.68,mark.saunders2@sympatico.ca,14616970,000000122584579,5,5,nothing,5
317678,17-JAN-12,16-JAN-12,Francine,,en,70.29.71.170,nfields@sympatico.ca,14628866,000000122592691,1,2,"After asking to speak to a superviser because of a current problem, I was on hold for quite some time, then told I would be connected right away, and it was another 5 to 7 minutes. I gave another phone # to call rather than home on file, and they still called home ! Luckily someone was there and gave them the work number again. This whole situation should not have happend at all if the internet tech who installed/switched me to fibr internet had taken the old modem.",1
318186,15-JAN-12,13-JAN-12,Arun,,en,174.93.84.250,rwtuan@sympatico.ca,14599596,000000122535205,4,4,"When i upgraded my service to Fibe12, my secrity service was not activated.  As a result it took almost an hour to get it fixed.  I'm very annoyed with this and would like someone to call me back with an explanation and compensation.",3
318187,15-JAN-12,14-JAN-12,Slah,,fr,67.70.103.252,izadroll@sympatico.ca,14606008,000000122571408,5,5,,5
318188,15-JAN-12,14-JAN-12,Nancy,,en,174.141.159.101,keithcarrier@sympatico.ca,14606998,000000122558180,1,1,"Have a chat person who could resolve the problem, which I finally resolved myself through trial and error",1
318189,15-JAN-12,13-JAN-12,Ayesha,,en,76.68.51.249,john.lismer@sympatico.ca,14595156,000000122551112,5,5,,4
318190,15-JAN-12,12-JAN-12,Elijah,,en,174.95.62.69,groork@sympatico.ca,14580868,000000122520054,4,3,"Call was regarding speed of internet .. was told that I would receive a call within 24-48 hours ... no call received as of yet!
ie:  Follow up would be good",4
318191,15-JAN-12,14-JAN-12,Michael,,en,70.27.16.151,sewellm@sympatico.ca,14610342,000000122571699,5,3,"My email service was suspended. After bringing my account up to date at the bank, I called to report the payment and was assured that everything was fine and that service would be restored in 2 to 24 hrs. 

All services are on one bill, to one company. At the time of reporting my payment, I was not told that I would have to call email, internet and TV separately to reactivate these services. 

So I was surprised to find, later that day, that my TV was suspended, and called to reactivate that.

More than 24 hours later, after my email account was supposed to have been reinstated, it wasn't operational and a tech support person helped me with that. 

Then the internet went down, etc, etc. All the technical support people I spoke to were wonderful and very helpful. Which is a good thing 'cuz I've spent A LOT of my weekend on the phone with them. I had to submit the details of my payment and of my account to 4 separate people, and whenever I spoke to anyone new my account showed up as suspended.

All of this could have been avoided if the polite person to whom I reported my payment had a clue, and had mentioned that I would have to call every department of Bell in order to avoid suspension of my services. (TV was restored very quickly BTW.) Or if the right had knew what the left hand is doing at your company.

I know it is my fault that I was so late with payment, but you are asking about my experience. I used my grocery money to pay my Bell bill so that I could continue with my job search, so imagine how vexed I'm feeling. Also a bit hungry. Again, not Bell's problem but it does leave me with a certain taste in my mouth.",
318192,15-JAN-12,12-JAN-12,Amelia,,en,174.91.246.220,diane2848@sympatico.ca,14579252,000000122522721,5,5,nothing,5
318193,15-JAN-12,14-JAN-12,Jeff,,en,76.70.41.84,ve3avv@sympatico.ca,14611378,000000122561374,5,5,Fine Man,5
318194,15-JAN-12,12-JAN-12,Mohamed Nasreddine,,fr,70.55.136.249,jean.lavallee267@sympatico.ca,14581856,000000122528605,5,5,,5
318195,15-JAN-12,14-JAN-12,Sarra,,fr,70.26.240.143,al.chevrier@sympatico.ca,14602338,000000122559358,5,5,Sarah excellent service @ la clientèle. très bon travail.,5
318196,15-JAN-12,12-JAN-12,Jameel Jabri,,en,70.27.65.188,frank.sherman@sympatico.ca,14580208,000000122530158,5,5,,5
318197,15-JAN-12,14-JAN-12,Chenrup,,en,184.144.4.53,ca.acres@sympatico.ca,14603370,000000122561407,5,5,,5
318198,15-JAN-12,14-JAN-12,Jamila,,fr,174.88.166.151,r.latendresse@sympatico.ca,14609416,000000122564977,4,4,pour cete fois rien de plus,4
318199,15-JAN-12,12-JAN-12,Gloria,,en,174.91.123.30,kedasilva@sympatico.ca,14582770,000000122529544,4,5,Wish I did not have to wait 48 hours to have to call back in to unblock my computer.,5
318200,16-JAN-12,14-JAN-12,Amelia,,en,69.157.20.153,deirdre.roeser@sympatico.ca,14604270,000000122565095,3,4,,2
318201,16-JAN-12,13-JAN-12,Vijay,,en,184.146.155.195,ron.pilfrey@sympatico.ca,14599382,000000122533890,3,2,They should have realized that my modem is apparently not functioning properly.  The two techs didn't.,4
318202,16-JAN-12,15-JAN-12,Slah,,fr,76.69.177.74,s.py_ro@sympatico.ca,14618744,000000122580475,5,5,,4
318203,16-JAN-12,15-JAN-12,Sofien,,fr,70.30.232.190,georges012@sympatico.ca,14614668,000000122584452,4,4,,5
318204,16-JAN-12,15-JAN-12,Xenia,,en,70.26.184.112,k.warfield@sympatico.ca,14615980,000000122585736,5,5,,4
318205,16-JAN-12,04-JAN-12,Med Mehrez,,fr,184.148.242.50,kader31000@bell.net,14480702,000000122333611,4,4,,5
318206,16-JAN-12,15-JAN-12,Wissem,,fr,174.93.182.8,lucie300@sympatico.ca,14616626,000000122583247,5,4,"Une fois que le mot de passe a été changé, l'agent a oublié de me le remettre.",5
318207,16-JAN-12,15-JAN-12,Revathi,,en,70.29.57.111,delandmarg05@sympatico.ca,14613650,000000122581241,5,5,I can't think of anything that could have been done better.  The technician was polite and helpful.,5
318208,16-JAN-12,14-JAN-12,Arun,,en,70.50.27.105,cdstott@sympatico.ca,14603550,000000122557512,5,4,,4
318209,17-JAN-12,11-JAN-12,Henia,,fr,184.144.138.48,vin100lemieux@sympatico.ca,14575464,000000122482630,5,4,M'offrir vos promotions par courriel...,4
318210,15-JAN-12,14-JAN-12,Nadine,,en,70.27.31.161,subhash.chhibbar@sympatico.ca,14610806,000000122557206,5,4,what ever you have done is ok,5
318211,15-JAN-12,02-JAN-12,Laddavanh,,fr,76.71.226.37,b.bedard@sympatico.ca,14444402,000000122261183,4,3,Personne a l'ecoute et tres apprecié! Réduire ma facture,5
318212,15-JAN-12,13-JAN-12,Latregan,,fr,70.54.35.66,mario_bou@bell.net,14596918,000000122549044,3,3,"Vos services sont dispandieux et faranineux!!! Quand on réalise que pour trois service à domicile indispensable aujourd'hui, il peut en coûter jusqu'à 2400.00$ et plus /annnée!!! Mais QUOI vous faut'il??? ",3
318213,15-JAN-12,14-JAN-12,Fodie,,en,67.71.143.79,jkbechard@sympatico.ca,14606502,000000122564100,5,2,nothing... they are working on my    Download spead  it is to slow (4.6 Mbps) and it should be 6 to 7 Mbps,5
318214,15-JAN-12,08-JAN-12,Cesar,,en,69.156.29.111,dpgates@sympatico.ca,14529952,000000122423358,4,4,,5
318215,18-JAN-12,17-JAN-12,Manel,,fr,70.55.117.186,michel893@sympatico.ca,14641842,000000122616519,5,5,,4
318216,18-JAN-12,17-JAN-12,Ameer,,en,64.231.201.169,g.foell@sympatico.ca,14637294,000000122616646,5,5,,5
318217,18-JAN-12,17-JAN-12,Divya,,en,199.47.124.184,lindaglover@sympatico.ca,14640528,000000122640310,5,5,,4
318218,18-JAN-12,17-JAN-12,Partha,,en,184.146.173.66,peter.seibert@sympatico.ca,14643102,000000122623317,5,5,,4
318219,18-JAN-12,17-JAN-12,Hamdi,,en,70.24.211.14,dabee@sympatico.ca,14635648,000000122619080,5,5,Bell Security anti-virus was missing and had to be reinstalled. It was odd it hapenned in the first place!,4
318220,18-JAN-12,11-JAN-12,Sarra,,fr,174.91.233.127,mbrassard3@sympatico.ca,14571034,000000122488355,3,2,me rappeler immediatement apres que la ligne se coupe j'ai attendu 10 minutes mais apres j'ai du quitté alors j'ai ete obliger de rappeler dans l'apres midi ,5
318221,18-JAN-12,17-JAN-12,Michael,,en,65.92.234.64,jwajgensberg@bell.net,14639628,000000122620329,4,4,,4
318668,15-JAN-12,14-JAN-12,Ghassen,,fr,76.64.243.69,pavage96@sympatico.ca,14609164,000000122561294,4,4,tOUT ÉTAIT TRÈS BIEN LE TEMPS D'ATTENTE A ÉTÉ COURT,4
318669,15-JAN-12,13-JAN-12,Kimberly,,en,64.229.6.194,orvdean@sympatico.ca,14598174,000000122545311,5,5,can not think of anything that would improve the service.All we talked to were very personable and knowledgeable.,5
318670,15-JAN-12,14-JAN-12,Sabha,,en,207.164.79.44,paulette.brangman@sympatico.ca,14609146,000000122567666,5,5,,5
318671,15-JAN-12,13-JAN-12,Dhia,,fr,184.144.178.232,richardravary@sympatico.ca,14599132,000000122535536,3,4,,4
318672,15-JAN-12,14-JAN-12,Preethi,,en,70.27.127.226,hjudd@sympatico.ca,14605808,000000122567907,4,4,"I don't think she could have done anything more, she was very courteous and helpful.  We are satisfied with the service she provided.",5
318673,15-JAN-12,14-JAN-12,Emely,,en,72.185.109.6,hmasse@bell.net,14605822,000000122562471,5,4,,5
318674,15-JAN-12,14-JAN-12,Randa,,fr,70.55.206.184,maurice.lanthier@sympatico.ca,14608150,000000122557000,5,5,tout était parfait,5
318675,15-JAN-12,12-JAN-12,Arcadius,,en,74.14.38.164,julie.graham@sympatico.ca,14582534,000000122522153,4,4,,4
318676,15-JAN-12,14-JAN-12,Steph,,en,69.156.0.129,mmbray@sympatico.ca,14608520,000000122558515,5,4,was happy with help,4
318677,15-JAN-12,06-JAN-12,Padmanaban,,en,65.95.108.56,tjwinter@bell.net,14517174,000000122371653,2,1,"Followed through with what was promised.
4 phone calls to agents. Trying to set up mybell so I can login. Techinical issue at your end. Each agent promises to have the issue escalated, each call tells me to do the subsequent thing. Not resolved and not escalated. Still cannot log in to mybell. ",2
318678,15-JAN-12,14-JAN-12,Nafti,,fr,174.88.231.71,pierrevoghel@sympatico.ca,14609298,000000122571941,4,4,,5
318679,15-JAN-12,12-JAN-12,Kamel,,fr,70.30.152.140,suzanne-provost@sympatico.ca,14588044,000000122529566,3,1,je devais recevoir  un cable par purolator vendredi et je ne l ai pas recu (tempete de neige??). je dois donc communiquer lorsque j aurai le cable. Je n'ai pas acces a internet depuis jeudi soir.  Je suis en ce moment chez un ami.,4
318680,15-JAN-12,14-JAN-12,Imed,,en,65.92.175.171,roysly@sympatico.ca,14609936,000000122572205,5,5,"My recent experience was extremely positive. Imed was very professional, polite, helpful and he explained the process to me in a way that I could easily understand even if my knowledge of computers is limited. I was really impressed with his approach. Il est très professionel, patient, poli et son approche fut impecable. Merci Imed.",5
318681,15-JAN-12,11-JAN-12,Meriem,,fr,174.92.164.225,ga.jo.el.com@sympatico.ca,14566806,000000122503302,4,4,j aimerais savoir pourquoi il n y a pas de tele fibe alors qu il y a l internet fibe.,4
318682,15-JAN-12,13-JAN-12,Mohammed,,en,67.71.21.24,ehodge12@bell.net,14592698,000000122552803,5,5,Absolutely nothing.  The tech was extremely helpful and did not disconnect with me until he was satisfied that he had helped.,5
318683,15-JAN-12,09-JAN-12,Chae,,en,64.229.6.241,diadamo@sympatico.ca,14538826,000000122426065,4,4,,4
318684,15-JAN-12,14-JAN-12,Gopi Rathinam,,en,184.144.4.49,aloha_ann@sympatico.ca,14602438,000000122558716,5,5,Nothing...I am sometimes frustrated about not being able to understand foreign accents but Gopi's was easily understood. I liked when he reassured me that he would be able to easily resolve my internet problem and explained everything as we went forward. He was polite and well informed. A delightful experience:),5
318685,15-JAN-12,14-JAN-12,Miguel,,en,99.240.128.171,marrcm@bell.net,14608058,000000122572080,5,5,VERY HELPFUL AND PATIENT,3
318686,15-JAN-12,12-JAN-12,Jose,,en,65.94.197.122,jak-s-place@sympatico.ca,14581596,000000122511792,1,1,Use a representive who's accent I could understand,2
318687,15-JAN-12,12-JAN-12,Jeffery,,en,74.15.248.52,TruPutt@sympatico.ca,14576314,000000122527620,5,4,Satisfied - timing and solution were fine.,3
318688,15-JAN-12,11-JAN-12,Elmer,,en,70.50.104.139,delgado_rolando@sympatico.ca,14565576,000000122503993,1,1,My internet service was disconnected for a 2nd time! I call on Dec 3rd to provide my new CC# it was the mistake of the cust rep he didn't take out the amount due so Bell cut my service on Dec 13th. Called again on Dec 14th authorizing Bell to take amount due from my CC. Again my service was disconnected on Jan 11th. It was cut-off at 8:30pm so had no one in billing to help me! I called early Jan 14th again for the 3rd time to say take the amount due and put me on recurring billing i think they finally got it right.  The whole experience of cutting my service twice has made me feel like a bum from the street who doesn't pay his bills and is running from creditors. This is poor customer service from Bell! I've wasted my time and money on this simple issue!,1
318689,15-JAN-12,09-JAN-12,Chuck,,en,184.147.130.233,gjrodier@sympatico.ca,14540148,000000122447852,2,2,resolve my problem & keep appointment promised,2
318690,15-JAN-12,14-JAN-12,Ahmed,,fr,70.52.40.212,Shooner_Georges@sympatico.ca,14602076,000000122567959,5,5,Rien de plus,5
318691,15-JAN-12,13-JAN-12,Edwitch,,fr,174.88.63.202,luciano.panetta@sympatico.ca,14596460,000000122551735,5,5,rien,5
318692,15-JAN-12,14-JAN-12,Oscar,,en,70.52.182.184,chdiamo@sympatico.ca,14603616,000000122556842,5,5,,5
318693,15-JAN-12,14-JAN-12,Pierre,,en,70.31.37.24,marg.ellis@sympatico.ca,14607908,000000122566810,5,4,"Pierre did an excellent job, clearing up the problem we were having with our computer. ",4
318694,15-JAN-12,14-JAN-12,Maureen,,en,70.26.173.121,myoga5@sympatico.ca,14608704,000000122566291,5,5,,5
318695,15-JAN-12,13-JAN-12,Kyle,,en,76.67.106.25,mcint2468@bell.net,14597196,000000122550475,4,,"Make sure that whoever is doing your billing has their mind on the job at hand, that would have prevented my Bundle Credit of $5.00 from being taken from my account in the first place which in turn would not have made it necessary for me to be checking for mistakes and/or having to call Customer Service and TRY to have this mistake taken care of.",3
318696,15-JAN-12,14-JAN-12,Med Hedi,,fr,174.88.176.137,sprillieux@sympatico.ca,14610672,000000122570346,5,4,,5
318697,15-JAN-12,14-JAN-12,Jessica,,en,70.24.168.145,vertorres@sympatico.ca,14611400,000000122565046,5,5,"Based on my type of my inquiry, none that I can suggest.",4
318698,15-JAN-12,12-JAN-12,Gustavo,,en,24.230.230.228,gisele.aucoin@sympatico.ca,14580674,000000122512735,5,4,I received a virus in my email and it subsequently sent out the same virus to every address in my email address book.  I was surprised that Sympatico didn't have better security.  Perhaps Sympatico's secruity measures could be increased.,4
318699,15-JAN-12,14-JAN-12,Jeff,,en,70.54.89.44,ddkrm@sympatico.ca,14604220,000000122559527,4,5,Not charged me at all as you already had the returned equipment.,3
319146,17-JAN-12,16-JAN-12,Carlos,,en,65.92.45.74,zammer@sympatico.ca,14632570,000000122591454,1,1,"I don't believe there should be a $89 charge to diagnose a line problem, rather a fee to fix it, and the choice whether I want it fixed or not.  I was told if there is no problem found outside of the home with the telephone line, I would be AUTOMATICALLY charged the $89 then the inside of my home would be checked.  As a consumer, I should have the choice whether I want the interior of my home diagnosed.",1
319147,17-JAN-12,16-JAN-12,Melvin,,en,64.231.43.202,jockglennie4@sympatico.ca,14626190,000000122594285,5,5,Melvin spoke excellent English but he was at first hard to understand. Resolution of the problem took rather a long time - over one hour but that is understandable.  ,5
319148,17-JAN-12,16-JAN-12,Denice,,en,174.95.253.246,mkshafiq@sympatico.ca,14628516,000000122600560,5,5,,5
319149,17-JAN-12,16-JAN-12,Mehdi,,fr,70.26.253.189,claude.roy.verdun@sympatico.ca,14622584,000000122603281,3,4,prévenir lorsque vous faites des changements qui supposent une interruption du service internet.Ça nous éviterait de faire des démarches et des vérifications ! Un petit courriel ne devrait pas être si compliqué...,3
319150,17-JAN-12,16-JAN-12,Mohamed Ali,,fr,67.68.146.31,johannet@sympatico.ca,14626232,000000122613620,4,2,rien car c est lors de l installation du nouveau modem que j ai su qu il me manquait aussi un adaptateur pour le WI FI. ,5
319151,17-JAN-12,16-JAN-12,Iris,,en,184.145.65.150,les.cunningham@sympatico.ca,14627138,000000122593609,5,5,"Make efforts to ensure that all the customer representatives are as well trained, knowledgeable and pleasant as Iris.",5
319152,17-JAN-12,16-JAN-12,Mehdi,,en,70.50.155.137,p.donohue@sympatico.ca,14629158,000000122611236,4,4,,4
319153,17-JAN-12,16-JAN-12,Nizar,,fr,70.24.197.31,rhalle3@sympatico.ca,14630060,000000122612739,4,4,,4
319154,17-JAN-12,16-JAN-12,Ghorden,,en,184.145.95.74,peter.tas@sympatico.ca,14629458,000000122612013,5,4,,5
319155,17-JAN-12,15-JAN-12,Uzair,,en,76.64.160.30,scadman@sympatico.ca,14618896,000000122573183,1,1,"Fix the damn phone line! No technician has come to inspect the line! We have been without a phone since the 22nd of December 2011 - it's now, January 17th 2012!!! This same problem has been occuring for 20 years!! GET WITH THE PROGRAM!!! PLEASE HIRE FLUENT ENGLISH SPEAKERS!!! NOT ENGRISH SPEAKERS!!!",1
319156,17-JAN-12,16-JAN-12,Hassen,,fr,65.93.49.120,j.jette@sympatico.ca,14625490,000000122594557,5,5,,5
319157,17-JAN-12,16-JAN-12,Amy,,en,209.226.177.137,merrillg@sympatico.ca,14628266,000000122602121,5,4,"you could increase my dial-up speed, currently being 24.0 Kbps",4
319158,17-JAN-12,16-JAN-12,Hamdi,,fr,184.146.251.57,zies@sympatico.ca,14632598,000000122611167,5,5,RIEN,5
319159,17-JAN-12,16-JAN-12,Aymen,,fr,67.68.147.101,aa022009@sympatico.ca,14620554,000000122600963,5,5,,5
319160,17-JAN-12,16-JAN-12,Elmer,,en,174.93.27.129,dom257@sympatico.ca,14623480,000000122614592,5,5,,5
319161,17-JAN-12,16-JAN-12,Kevin,,fr,74.12.246.128,claire.maille@sympatico.ca,14622566,000000122592726,5,5,"rendre internet par cable jusque chez-moi, il arrète à 8 maison de chez-moi c'est un peu frustrant.",5
319162,17-JAN-12,12-JAN-12,Ashwini,,en,216.16.247.186,christine_alexander@sympatico.ca,14578350,000000122529788,4,4,It took a long time though it was a technical problem.,3
319163,17-JAN-12,16-JAN-12,Harjeeth,,en,70.27.83.235,aji75@sympatico.ca,14620708,000000122594522,2,1,"My daughter is on wireless through my account but her e-mail hasn't been working now for over a week.  She has contacted Bell, who suggested Windows Live Help, who shuffled her back to Bell.I called on the 16th but they said my daughter would have to call them (I can't use her Mac)and she hasn't yet had the time to do so.  So we are back where we started....",2
319164,17-JAN-12,15-DEC-11,Karla,,en,99.246.194.56,derek.francis@sympatico.ca,14259208,000000121913688,3,3,i need to heal abouot promotions. Before I call to cancel my internet package.,3
319165,17-JAN-12,13-JAN-12,Wynbert,,en,74.14.117.244,altan@sympatico.ca,14590006,000000122541240,3,2,"listen to costumers rather then to tell them. Dialogue
may be better then monologue. 
",3
319166,17-JAN-12,16-JAN-12,Vincent,,en,76.69.220.224,tammy.cousins@sympatico.ca,14631554,000000122593860,5,5,The only problem I had was understanding certain words that the service person was saying.,4
319167,17-JAN-12,16-JAN-12,Ruth,,en,184.144.133.215,roger.carriere3@sympatico.ca,14630272,000000122613789,5,,"I would have liked to see zero pages left of 80 pages( started deleting 124 pages of repeated Emails)although Elda said within seconds that they were all deleted;I trust her excellent and prompt
corrections.",5
319168,17-JAN-12,16-JAN-12,Luis,,en,174.91.158.158,dkutasi@sympatico.ca,14623420,000000122600996,5,5,long hold time,5
319169,17-JAN-12,16-JAN-12,Gaudenz,,en,69.158.79.249,kamccue@sympatico.ca,14626542,000000122601807,5,5,"Nothing, the man answered my questions and made sure to resolve my issue before I got off othe phone.",4
319170,17-JAN-12,16-JAN-12,Kranthi,,en,174.91.134.105,asamlee@sympatico.ca,14621224,000000122610278,3,2,"My problem: The internet service is working well during the day but by evening is getting cut and the power is going On and Off and no service is available. Your Tech-man say replacing the power adaptor will be the solution and he'll send me one.????? Normally by the next day very early the internet is OK;it is fixing by itself !!! >>>>????? So,my nightmare continue......Please send me a tech-man to my home....Thanks.",4
319171,17-JAN-12,16-JAN-12,Umesh,,en,70.52.123.36,lynn.gaudet@sympatico.ca,14627570,000000122611877,4,5,,5
319172,17-JAN-12,12-JAN-12,Maher,,en,65.95.90.161,nscannell@sympatico.ca,14585500,000000122514674,5,3,"while Maher was great!employee#62837
the installation did not occur and i wasted 5hours of my time and lost income
ma bell is whore and should be broken up and sold to those willing to give good service and respect their cutomers",1
319173,17-JAN-12,15-JAN-12,Med Ramzi,,fr,206.172.0.205,tardif.daniel@sympatico.ca,14619486,000000122583296,5,5,rien,4
319174,17-JAN-12,16-JAN-12,Estephania,,en,65.94.103.236,jennifersteven@sympatico.ca,14625920,000000122596992,5,5,,5
319175,17-JAN-12,16-JAN-12,Sourour,,fr,174.93.108.163,rondeau.rejean@bell.net,14630332,000000122595544,5,5,,5
319176,17-JAN-12,16-JAN-12,Med Mehrez,,fr,174.93.108.163,rondeau.rejean@bell.net,14630334,000000122595837,5,5,,5
319177,17-JAN-12,15-JAN-12,Juliio,,en,206.47.39.18,philguest@bell.net,14618030,000000122586450,4,4,"Provide immproved internet services.  For what we get, prices are too much.",2
319178,17-JAN-12,16-JAN-12,Rahul,,en,70.31.105.150,prestwich@sympatico.ca,14629702,000000122614167,1,1,fix the problem.  I asked what is the next step if the problem isn't resolved he said it has been resolved.  Five minutes after getting off the phone had the same issue.,2
317679,17-JAN-12,16-JAN-12,Aymen,,fr,184.145.254.155,carole286@sympatico.ca,14622188,000000122614320,5,5,rien il a repondu et a arranger mon probleme j ai meme pas attentue longtemps .Tres bon service a la clientele,5
317680,17-JAN-12,14-JAN-12,Gabriela,,en,70.49.236.5,d.cullen@sympatico.ca,14603978,000000122559168,4,5,,5
317681,17-JAN-12,14-JAN-12,Edwitch,,en,76.64.73.92,rcmckinnon@sympatico.ca,14609530,000000122571639,4,2,"I need to phone PC Care in the morning.

Carol McKinnon",5
317682,17-JAN-12,16-JAN-12,Badreddine,,fr,174.88.167.96,jean.sim@sympatico.ca,14625818,000000122590835,4,4,,4
317683,17-JAN-12,13-JAN-12,Denice,,en,207.164.79.31,RicknPatWaite@sympatico.ca,14589496,000000122541757,4,4,,4
317684,17-JAN-12,16-JAN-12,Tess,,en,174.91.28.40,trish4@sympatico.ca,14631916,000000122592816,5,5,NOTHING HER NAME WAS JESSICA,5
317685,17-JAN-12,16-JAN-12,Leslee,,en,99.245.183.80,luke.nguyen@sympatico.ca,14627516,000000122594173,5,5,Didn't receive information about the one-time payment for my modem/router until I called Bell about a different issue before.,5
317686,17-JAN-12,15-JAN-12,Kaustabh,,en,70.27.98.207,k.keesmaat@sympatico.ca,14615966,000000122576503,4,4,,4
317687,17-JAN-12,13-JAN-12,Gayathri,,en,70.48.205.88,huson2000@sympatico.ca,14594234,000000122541574,4,4,Nothing,4
317688,17-JAN-12,15-JAN-12,Oscar Ernesto,,en,70.54.79.241,ptbernier@sympatico.ca,14618168,000000122576210,4,5,,4
317689,17-JAN-12,16-JAN-12,Jose,,en,174.89.178.37,tarori@sympatico.ca,14631582,000000122588332,4,2,"Find a way not to let someone worm
into my contacts and spam all my
friends. I got bombarded with requests
to stop the spam and it was highly
embarrassing.",
317690,17-JAN-12,16-JAN-12,Alvaro,,en,76.70.112.247,pat.carol.hutch@sympatico.ca,14629236,000000122602268,5,3,Nothing,5
317691,17-JAN-12,16-JAN-12,Mokhtar,,fr,65.94.181.155,pastou@sympatico.ca,14629234,000000122599583,5,5,Tout était très bien et très satisfaisant.  MERCI BEAUCOUP,5
317692,17-JAN-12,17-JAN-12,Dilli,,en,70.26.127.76,rgsoldaat@sympatico.ca,14630056,000000122615245,1,1,Hire Canadians.,1
317693,17-JAN-12,16-JAN-12,Cesar,,en,65.93.206.87,jmack124@sympatico.ca,14626114,000000122613462,5,3,"I believe I needed a new cord for my modem to jack, this was not offered to me until I called tonight to explain that I had to purchase a new cord, but the only one available was too long. Tonight I was offered a new cord from your technician. Tonight I was completely satisfied!!",3
317694,17-JAN-12,17-JAN-12,,,fr,173.179.249.75,,,,5,5,Tout est parfait.,5
317695,17-JAN-12,16-JAN-12,Mohamed Tammem,,fr,70.29.222.243,m.cti.pou@sympatico.ca,14627620,000000122592512,4,4,,4
317696,17-JAN-12,06-JAN-12,Richard,,en,76.69.113.205,kayjay2@sympatico.ca,14511068,000000122366530,3,2,There is nothing - the representative convinced me that it was not your problem.,4
317697,17-JAN-12,16-JAN-12,Suraj,,en,64.229.9.83,wilfmorley@sympatico.ca,14632308,000000122591019,5,5,"Although your representative was very helpful, I experienced difficulty with his accent.",4
317698,17-JAN-12,16-JAN-12,Josue,,en,174.93.88.221,raposo.m@sympatico.ca,14629882,000000122597962,4,4,nothing at this time,4
317699,17-JAN-12,16-JAN-12,Leni,,en,76.71.8.144,mcleod@sympatico.ca,14628208,000000122594221,5,5,Nothing,5
317700,17-JAN-12,13-JAN-12,Karen,,en,65.93.56.51,vic.ens@sympatico.ca,14601302,000000122534887,3,1,Bring your customer care back to Canada so I can speak English.,2
317701,17-JAN-12,16-JAN-12,Nisha,,en,174.95.25.110,andrzejt@sympatico.ca,14621002,000000122599019,3,3,,4
317702,18-JAN-12,16-JAN-12,Jose,,en,70.25.57.244,margie.stefanich@sympatico.ca,14627860,000000122592351,5,5,N/A,5
317703,18-JAN-12,16-JAN-12,Anis,,fr,76.68.168.106,andrewstcome@sympatico.ca,14620999,000000122597142,1,1,"Être plus organisés d'un service à l'autre, afin d'avoir tout le monde la même information COMPLÈTE... ce qui n'était pas le cas. Aussi, être moins arrogant au département de la perception, surtout que le client(moi!) n'est pas en défaut de paiement de quoi que ce soit. Question 4: probablement, mais il y a des choses à corriger !!!",4
317704,18-JAN-12,17-JAN-12,Emmanuelle,,fr,142.83.138.6,valois.malenfant@sympatico.ca,14646108,000000122619116,5,4,Tout a été fait à ma satisfaction. L'intervenante Emmanuelle je pense a été parfaite contrairement à d'autres parfois.,5
317705,18-JAN-12,17-JAN-12,Lotfi,,fr,174.89.88.222,jac.prefontaine@sympatico.ca,14638540,000000122627139,3,4,Améliorer la diction de ce représentant,5
317706,18-JAN-12,17-JAN-12,Aurea,,fr,69.159.108.11,dharries@sympatico.ca,14636078,000000122630862,1,1,"How can you provide high speed internet without fiber optics?
CRTC are going to love this one",1
317707,18-JAN-12,17-JAN-12,Kyle,,en,74.198.9.129,tomgoumas@bell.net,14645906,000000122617589,2,2,"I shouldn't have to go looking for better deals  from my own provider. Ei. Paying for an overpriced service when there is a better overpriced service available at a lower price. 
Not happy at all and Im thinking of switching to another provider for my Internet tv and phone. I think that as a loyal custome service and rates should get better not worse I don't want to always hagle for a better price every year. Instead of always focusing on providing great deals to new customers you should concentrate on keeping the loyal customers happy. ",1
317708,18-JAN-12,17-JAN-12,Armando,,en,204.153.135.118,leandro.latorre@bell.net,14640380,000000122622214,5,5,"Well, if the account setting issue which I had to call for had not happened in the first place, it would have been better!
The issue 'had' been addressed last week but for some reason my acocunt settings went back.",4
317709,18-JAN-12,09-JAN-12,Reina,,en,74.14.144.63,tclarke20@sympatico.ca,14546900,000000122451482,4,4,,4
317710,18-JAN-12,17-JAN-12,Eric,,fr,174.88.231.168,trudelsebastien@sympatico.ca,14646002,000000122616040,3,4,"Un premier représentant m'a proposé des services, alors que le 2e, Éric, affirmait que ce n'était pas possible (ce n'est pas nécessairement la faute d'Éric). Aussi, lorsque je demandais que les frais de réseau soient retirés, sur la recommandation du premier conseiller, il me disait que ce n'était pas possible. Pourtant, le forfait qu'il m'offre à la fin n'inclut pas de frais de réseau. Enfin, il a dû se référer plusieurs fois à son superviseur.

SVP, assurez-vous que vos représentants connaissent les services et les tarifs en vigueur, et que ce qui est dit une fois n'est pas contredit plus tard par un autre représentant ou par le même. Je n'ai pas l'impression de discuter avec des gens compétents qui savent ce dont ils parlent.",3
317711,18-JAN-12,17-JAN-12,Henry,,en,70.24.107.233,lynneanddoug@sympatico.ca,14640914,000000122622640,5,5,,5
317712,18-JAN-12,17-JAN-12,Med Heni,,fr,184.148.255.143,mdore001@sympatico.ca,14641660,000000122617694,1,1,"S'il avait fait les bonnes vérifications de mon modem, il se serait rendu compte que le problème n'était pas le transformateur, mais plutôt la ligne de Bell qui ne fonctionnait pas.",
317713,18-JAN-12,17-JAN-12,Jeffery,,en,74.12.249.34,mmxx@sympatico.ca,14642104,000000122641410,4,4,The waiting period before the service.,4
318222,18-JAN-12,17-JAN-12,Eric,,en,70.30.22.239,bienvenum@sympatico.ca,14634280,000000122637935,5,5,Address my issue upfront rather than go through your steps first.,5
318223,18-JAN-12,17-JAN-12,Lisa,,en,174.88.4.68,mmartz@sympatico.ca,14642092,000000122629881,4,4,I was a total of 2 hrs on hold over 2 days trying to get through.  Ridiculous!,2
318224,18-JAN-12,17-JAN-12,Francis,,en,142.158.179.37,jw44@sympatico.ca,14639624,000000122635246,5,5,Nothing it was excellent service.,5
318225,18-JAN-12,17-JAN-12,Oliver,,en,69.157.24.245,oliver.john@sympatico.ca,14642746,000000122632589,4,4,better notice when you change servers. or any notice.,3
318226,18-JAN-12,17-JAN-12,Chantal,,en,174.91.97.19,murrayshenkman@sympatico.ca,14642344,000000122632247,5,5,,4
318227,18-JAN-12,17-JAN-12,Samy,,fr,67.68.113.215,claudefortin@bell.net,14635314,000000122625304,4,2,sa fait 6 fois que j appelle pour le meme trouble jamais ete resolu,3
318228,18-JAN-12,12-JAN-12,Victor Gabriel,,en,70.50.108.41,askbigguy@sympatico.ca,14577074,000000122518930,3,4,,4
318229,18-JAN-12,17-JAN-12,Mudilyar,,en,65.94.121.122,va3aci@bell.net,14646092,000000122642012,4,4,he was somewhat hard to understand,4
318230,18-JAN-12,15-JAN-12,Gustavo,,en,174.91.218.221,d.lamond@sympatico.ca,14613402,000000122577071,5,5,,5
318231,18-JAN-12,17-JAN-12,Lila,,en,174.94.24.118,t.english@sympatico.ca,14645546,000000122622736,5,2,Bell does not offer the service in my area that I was inquiring about. I was completely satisfied with the representative's efforts to address my needs.,4
318232,18-JAN-12,11-JAN-12,Alejandro,,en,76.65.61.75,alexg.ritchie@sympatico.ca,14562966,000000122492801,5,5,Keep-up the good work,5
318233,18-JAN-12,17-JAN-12,Reginald,,en,65.94.202.183,adriatic.simac@sympatico.ca,14633136,000000122634958,4,5,Just go a little slower through each step,5
318234,18-JAN-12,17-JAN-12,Milo,,en,99.239.186.71,life5925@bell.net,14640482,000000122621203,4,4,Provide a product that do not require so much end user involvement. my daughter is having the same problem and as far as I know they are yet to send a tech out or solve,4
318235,18-JAN-12,16-JAN-12,Hussain,,en,76.65.187.76,cmercier-assaad@sympatico.ca,14622630,000000122595425,5,5,If it could have been resolved in a shorter time,5
318236,18-JAN-12,16-JAN-12,Fodie,,en,76.65.187.76,cmercier-assaad@sympatico.ca,14622632,000000122610538,5,5,Nothing to add. It went very well,5
318237,18-JAN-12,17-JAN-12,Saoussen,,fr,76.67.158.67,aurelel@sympatico.ca,14633900,000000122619163,5,4,,5
318238,18-JAN-12,17-JAN-12,Achref,,fr,76.67.158.67,aurelel@sympatico.ca,14633902,000000122631954,5,4,,5
318239,18-JAN-12,17-JAN-12,Jamel,,fr,76.67.189.5,cclaire003@sympatico.ca,14634956,000000122623233,5,5,Rien de plus.,5
318240,18-JAN-12,17-JAN-12,Asir raja,,en,174.93.47.177,jaatkins@sympatico.ca,14638532,000000122641800,5,5,"Nothing, Raj was a great help.He put my mind at ease and solved the problem quickly.",5
318241,18-JAN-12,17-JAN-12,Nelly,,en,70.49.21.125,bradcook@sympatico.ca,14634518,000000122632011,2,3,"For starters, a service call was booked without our knowledge and the service guy just showed up! I felt really bad for him as I took it out on him instead of calling and asking why this was made. He did fix our problem and he was really nice about all of it. Then I was told by the rep that I could expect replacement in 2-3 days, it showed up the next day, it was a good thing someone was home at the time. I was not extremely happy with the experience at all.",2
318242,18-JAN-12,17-JAN-12,Ines,,fr,174.93.231.20,michielspinet@sympatico.ca,14641896,000000122628185,2,3,"résoudre le problème en moins de temps. Avoir des québécois comme technicien. J'ai été obligée de retéléphoner le lendemain, un autre problème s'était créé, probablement à cause du problème de la veille.",2
318243,18-JAN-12,17-JAN-12,Robert,,en,174.89.139.234,dirk.paul@sympatico.ca,14636172,000000122627001,4,3,"Upgrade me from Rural Service to the $21.95 Internet Service advertizing that you keep sending me but can't provide. I live close to downtown Ottawa. If you can't provide it now, stop sending me advertizing and tell me when you expect to be able to do so. ",3
318244,18-JAN-12,16-JAN-12,Hamdi,,fr,76.70.61.82,malenfantjoss@bell.net,14627730,000000122589897,5,5,none,5
318245,18-JAN-12,17-JAN-12,Sonia,,fr,70.52.103.112,suzellebaril@sympatico.ca,14645444,000000122631357,4,5,,3
318246,18-JAN-12,17-JAN-12,Amelia,,en,67.68.43.191,rsyorke@sympatico.ca,14644230,000000122630788,5,4,The first contact I made was unacceptable as I could not hear or understand the lady who answered . The second try with a lady (LEAH) was very good and helpful... ,4
318247,18-JAN-12,17-JAN-12,Karingula,,en,70.54.96.99,coupons.plus@sympatico.ca,14635482,000000122638622,5,5,,5
318248,18-JAN-12,17-JAN-12,Sushil,,en,70.27.129.45,fancybaby@sympatico.ca,14636908,000000122633333,5,4,Nothing I was really thankful all my problem was solved. Thank you for such wonderful service.,5
318249,18-JAN-12,14-JAN-12,Mohamed Alaeddine,,fr,174.92.86.121,marinierjg@sympatico.ca,14607994,000000122568784,4,4,,5
318250,18-JAN-12,16-JAN-12,Dashrathan,,en,174.94.13.41,wrighty01@bell.net,14632408,000000122596980,5,4,I believe you all did your best and you took me through the stages and right away you identify the problem.  I am the one who learn more about the problem.  thank you.,5
318251,17-JAN-12,16-JAN-12,Srinivasan,,en,50.101.70.17,alicerobw@sympatico.ca,14620844,000000122592842,5,5,"Not a thing, in fact being 82 years old, I needed all the help I could get. He was great.",5
318252,17-JAN-12,15-JAN-12,Abir,,fr,184.148.216.243,c.ghetu@sympatico.ca,14612892,000000122580761,5,5,,5
318253,17-JAN-12,16-JAN-12,Marc,,fr,65.94.24.150,evasionmlh@sympatico.ca,14624006,000000122591676,5,5,Rien de plus... tout était parfait. Un tech très gentil et patient.,5
318254,17-JAN-12,10-JAN-12,Sana,,en,70.50.41.224,douglas.w@sympatico.ca,14551678,000000122465013,4,4,,5
318255,17-JAN-12,16-JAN-12,Fathi,,fr,67.68.250.149,dion.pauline@sympatico.ca,14623372,000000122611698,5,5,parfait,5
318256,17-JAN-12,16-JAN-12,Divya,,en,64.231.131.243,errickcamolese@sympatico.ca,14623964,000000122611923,5,5,nothing,5
318257,17-JAN-12,16-JAN-12,David,,en,70.29.90.88,tcilurzo@sympatico.ca,14631610,000000122611895,4,2,"the 2 tech's that i spoke with did their job well but if a custoer is reporting static on line AGAIN causing drop internet connection, not sure how monatoring the line for 24 hr will; resolve my intermint static issue so i will wait and see.",4
318258,17-JAN-12,11-JAN-12,Erin,,en,209.159.182.4,bwarkentin@sympatico.ca,14564272,000000122480730,2,2,"Instead of transfering me several times and making me wait and repat my issues, just resolve the issue and call me back",2
318259,17-JAN-12,15-JAN-12,Ibtissem,,fr,174.93.243.186,jcgiraud@bell.net,14615490,000000122582969,3,3,"vous perdez des informations en chemin, les commandes ne se rendent pas comme demandé",3
318260,17-JAN-12,16-JAN-12,Mary,,en,99.239.82.88,irmajunebug@bell.net,14625392,000000122589419,,,to make sure my internet modem kit comes to the right address the first time It's sent out.,1
318261,17-JAN-12,15-JAN-12,Ridha,,fr,184.146.247.98,gagnongilles@sympatico.ca,14614566,000000122580186,5,5,,5
318700,15-JAN-12,15-JAN-12,Cesar,,en,70.49.236.241,sazilio@sympatico.ca,14610222,000000122572533,4,1,"Iwas told that my internet would be 'up 'n running' by morning,alas, no.
I called and the promt said that I had had an issue on record. A promt was offered to see stage of resolution so
of course I pressed that promt. Peter
answered and told me that my ticket #
Had not been looked at yet. He asked me a few questions and he was off to work!
Great tech guy Really!! He called me 
back quite quickly internet availability
solved but was concerned that even though I was a 2GB customer I was only receiving 0.5GB (now I know that GB may
not be the correct lingo but work with me) No Wonder I Couldnt(sp) Watch a single YouTube video without buffering every 2 seconds. He said that he would 
monitor this issue during his shift.
Really great to have help that does not just solve the primary issue but to find a second issue and address that also. He is what Really Good Customer
Service is all about. I have been in Customer Service since '79 and was trained properly and learned so much from being on both sides of a problem. A second customer should not have an issue once it has been noticed,problem should be solved permanently. But, it is also really hard to find good help
and you have 'a' good help.
Please continue to monitor my speed
issue and I will be a happy customer.
Sheila
PS I got to watch YouTube videos about
kittens today for the first time since
what seems like forever.
",4
318701,15-JAN-12,10-JAN-12,Jamila,,fr,174.88.119.127,gilles.richard15@sympatico.ca,14552862,000000122458976,4,4,"Bell devrait avoir une politique de consolation pour déboires et troubles causés par 2 de ses employés (appels précédents  03 déc. et 23 déc.)

Enfin avec ce 3iè appel, la technicienne a fait enquête et corrigé 
ce que les 2 autres n'avaient pas fait,
de m'envoyer un nouveau modem.

Je recommande Jamila, cette technicienne qui a fait preuve de professionnalisme.",3
318702,16-JAN-12,15-JAN-12,Ali,,en,65.95.227.215,mlneuman@sympatico.ca,14617372,000000122580850,4,4,,5
318703,16-JAN-12,15-JAN-12,Cathrine,,en,174.95.237.158,linda_burton@sympatico.ca,14616448,000000122583664,5,5,nothing,4
318704,16-JAN-12,15-JAN-12,Edwitch,,en,70.54.140.134,gheorghe.ghergulov@sympatico.ca,14614712,000000122585836,5,5,,5
318705,16-JAN-12,13-JAN-12,Sabha,,en,184.146.155.195,ron.pilfrey@sympatico.ca,14599384,000000122541241,4,4,The tech was going to send me a wireless modem at some cost.  The billing man figured out that I only need a replacement modem.  ,4
318706,16-JAN-12,13-JAN-12,Jordan,,en,74.12.49.171,mb.king@sympatico.ca,14597138,000000122548271,4,4,,4
318707,16-JAN-12,15-JAN-12,Gautham,,en,70.24.205.32,glenfel@sympatico.ca,14614774,000000122577484,5,5,nothing,5
318708,16-JAN-12,15-JAN-12,Abdul,,en,70.24.210.51,cbelson@sympatico.ca,14613034,000000122586191,5,5,amount of data obtained from my computer while agent was in control is unknown. Large volume of internet and hard drive activity was noted during resolution of email problem. ,5
318709,16-JAN-12,15-JAN-12,Med Ramzi,,fr,207.96.208.130,aurelie.gauthier@sympatico.ca,14612466,000000122583087,4,1,"Je n'ai rien à redire sur le service du représentant. Cependant je suis en totale insatisfaction par rapport à ma demande de service (Ref. 122-387-767) et je vais formuler une plainte écrite.

Jean Falardeau",1
318710,16-JAN-12,15-JAN-12,Eliena,,en,67.211.115.49,nuzhathl@sympatico.ca,14617726,000000122586496,1,1,"That bell take responsibility for its mistakes and transfer information across different departments. The call centres are not working-the Call Centre staff is helpful but their hands are tied as there is no information, If you are trying to resolve issues with Bell the accounting dept. has no knowledge of it and they keep threatening and harassing you. the customer relations office takes months to resolve issues and the staff there is impossible to reach-the client has to keep following up as if they are the employees of Bell. It appears as if the whole customer relations department has been set up to thwart customers so they give up and bell can either disconnect or threaten them with Collections. The    trianing of the supervisors is awful. They always begin with that the customer is wrong. No proper record keeping no follow-up. It has taken me vast amounts of my time and energy to resolve issues and each time you get a new person- who does not know your issues at all so one has to start from scratch. Do you know that most complaints by consumers are against Bell and I can see why. You all have a terriblwe reputation in the community. There is no continuity of information sharing  so each time you have spend hours explaining  yourself while the Bell reps know nothing. I have a huge paper trail of all of the emails and work I've done with Bell. The service training and service is completely incompotent.      ",1
318711,16-JAN-12,15-JAN-12,Sana,,fr,216.252.71.10,sylvaincourcy@sympatico.ca,14619396,000000122574833,3,2,Mon internet est toujours très lente sans compter les différent bug depuis quelque sem. mon routeur plante souvent j'ai encore passer la fin de sem. sans internet ou presque ça plante toujours ... mais ce n'est surement pas la faute du service a la clientèles mais plutôt du service lui même ... ,3
318712,16-JAN-12,15-JAN-12,Jose,,en,65.94.213.73,halfan@sympatico.ca,14614988,000000122574720,3,4,"The problem could have been resolved ON THE FIRST CALL (on Wed., Jan 11th) but was not ultimately solved until later the afternoon of the 15th.  Therefore I am very disappointed in the time it took to complete this process and will be asking for a credit for at least a week without internet service.  But I would think that this should be automatic on your part?",3
318713,16-JAN-12,09-JAN-12,Amy,,en,67.71.66.238,bev.marentette@sympatico.ca,14537182,000000122434531,5,4,"Amy con inced me to stay with bell for my internet for a lower price and better service than i had. My question why aren't these deals offered BEFORE I look for better deals
",4
318714,16-JAN-12,13-JAN-12,Cristobal,,en,67.70.43.138,peter.obrien@sympatico.ca,14598478,000000122545377,4,4,,4
318715,16-JAN-12,15-JAN-12,Mohd,,en,70.29.69.189,singerfam@sympatico.ca,14619094,000000122582298,4,4,send me some kind of email to give me an idea why my email was blocked,4
318716,16-JAN-12,13-JAN-12,Franssesca,,en,174.89.26.148,r.trotman@sympatico.ca,14598802,000000122536097,1,1,people who have a clue,2
318717,16-JAN-12,15-JAN-12,Saifuddin,,en,64.228.95.58,fourreid@sympatico.ca,14614417,000000122581848,5,5,,4
318718,15-JAN-12,14-JAN-12,Fairin,,en,76.66.86.87,tsangs@bell.net,14611296,000000122562057,5,1,All went well!,4
318719,15-JAN-12,13-JAN-12,Shaun,,en,74.14.12.185,rachmacq@bell.net,14598829,000000122532892,1,1,answer a question regarding forwarding e-mails with more than 10 attachments? This afternoon I received an e-mail with 15 attachments and the e-mail provider was Bell!!! I was not able to forward this. Please advise. ,1
318720,15-JAN-12,12-JAN-12,Adel,,fr,69.156.82.132,sylou1@sympatico.ca,14588094,000000122527053,5,5,,5
318721,15-JAN-12,14-DEC-11,Zaid,,en,70.26.142.177,royarnfield@bell.net,14254052,000000121890413,5,5,,5
319179,17-JAN-12,13-JAN-12,Cherif,,fr,70.55.133.171,solangeauger@sympatico.ca,14600310,000000122544223,4,4,"j'ai un problème avec une 2e adresse email d'un autre fournisseur pour le travail et ce qui manque: les paramètres de sortie de Bell. On me les a donné, le fournisseur après 2 hrs a réussi.  Aujourd'hui je ne peux pas l'utiliser. Cet autre fournisseur a meilleur service de la part de Vidéotron il tape leurs paramètres et tout est réglé mais pour sympatico il a toujours des problèmes. Votre technicien aurait pu régler mon problème mais ne veut pas car ce n'est pas Bell par contre  Bell la partie qui manque c'est Bell le problème. Si vous le feriez j'appellerais cela du SERVICE mais non vous ne voulez pas. Alors lorsque je pourrai changer de fournisseur vous pouvez être assuré que je changerai Bell et cela pour tout tél., internet etc. pour cet autre fournisseur. Je ne peux pas utiliser Outlook car le technicien pouvait m'installer WLM ou Outlook j'ai choisi WLM et je réalise que j'aurais préféré Outlook car je suis habituée avec Outlook.  De plus, j'aimerais parler à un Québécois ou Canadien lui il était en Tunésie. ",1
319180,17-JAN-12,16-JAN-12,Cathrine,,en,70.31.68.28,irene.c.g@sympatico.ca,14625386,000000122610729,5,4,,4
319181,17-JAN-12,13-JAN-12,Mike,,fr,70.30.158.167,suzjy@bell.net,14600622,000000122535931,4,4,Continuez ça s'améliore.,5
319182,17-JAN-12,13-JAN-12,Feres,,fr,174.91.16.34,djamel.ghaoui@sympatico.ca,14592366,000000122546749,3,1,"Mon forfait de 100GB n'est pas correctement affiché sur le site MyBell.
La correction demandée n'a pas été appliquée par le service concerné dans les délais de 24h tels spécifé par l'agent.",1
319183,17-JAN-12,16-JAN-12,Zoubeir,,fr,70.53.189.229,houlala01@sympatico.ca,14625186,000000122591044,4,4,"non,tout était très bien !",4
319184,17-JAN-12,16-JAN-12,Mark,,en,70.48.72.220,ileconte@sympatico.ca,14625340,000000122592802,4,3,,3
319185,17-JAN-12,16-JAN-12,Kaouther,,fr,184.145.217.98,gberb@sympatico.ca,14624514,000000122598338,4,4,,4
319186,17-JAN-12,12-JAN-12,Nora,,en,70.31.15.66,afspiegel@sympatico.ca,14576486,000000122510418,4,5,I'm a Canadian living in Canada using a Canadian company (Bell) and paying them in Canadian dollars. Have your Customer service group in Canada staffed by Canadians.,4
319187,17-JAN-12,16-JAN-12,Ever,,en,70.49.245.12,BAILIE9@sympatico.ca,14620276,000000122595177,4,4,,4
319188,17-JAN-12,16-JAN-12,Daniel,,en,65.95.50.4,epoole303@sympatico.ca,14623924,000000122600994,4,4,Nothing. Everything I requested was done to my satisfaction. Daniel was very patient with me and answered all my questions very clearly. Thank you Daniel.,5
319189,17-JAN-12,16-JAN-12,Mohammed Wasay,,en,184.144.134.178,ross.dixon@sympatico.ca,14630368,000000122612297,,1,Sympatico should offer imap for Mac computers. Other service providers do!,3
319190,17-JAN-12,16-JAN-12,Haythem,,fr,76.69.236.23,belmaroy@sympatico.ca,14621528,000000122599376,5,5,tout était correct,5
319191,17-JAN-12,15-JAN-12,Vidya,,en,76.64.160.30,scadman@sympatico.ca,14618898,000000122573130,1,1,"Read previous surveys...like the other 20 you have sent...!! Do you even read these -at all-?! SEND A TECHNICIAN TO FIX OUR PHONE LINE!!! IT HAS BEEN DISCONNECTED SINCE THE 22ND OF DECEMBER 2011 - IT'S NOW THE 17TH OF JANUARY!!! AND PLEASE HIRE CUSTOMER SERVICES REPS THAT -ACTUALLY- SPEAK ENGLISH!! NOT INDIANS WHO -MAY- THINK THEY DO!! ;P",1
319192,17-JAN-12,16-JAN-12,Amanda,,en,207.164.79.16,al.ferrer@sympatico.ca,14620728,000000122597830,2,," I received a callback in response to my 45 minute online chat with a representative the night before.  It was to confirm everything that I had already confirmed with the online chat rep.  However the call started with the rep validating my ID and then putting me on hold for more than 5 minutes to then research.  Shouldn't they have researched BEFORE calling me to save me time?  All in all, it took about 20 minutes for everything to be reconfirmed.

Also, both reps I spoke to yesterday seemed to have difficulty understanding exactly what it was I was looking for, which was simply to add faster upload speed to my existing service.  The second rep kept on talking about changing my service altogether, however the upload speed feature from 1mbs to 7 mbs is an add on feature.  ",3
319193,17-JAN-12,15-JAN-12,Faqria,,en,76.64.160.30,scadman@sympatico.ca,14618900,000000122573211,1,1,"AGAIN: Read previous surveys...like the other 20 you have sent...!! Do you even read these -at all-?! SEND A TECHNICIAN TO FIX OUR PHONE LINE!!! IT HAS BEEN DISCONNECTED SINCE THE 22ND OF DECEMBER 2011 - IT'S NOW THE 17TH OF JANUARY!!! AND PLEASE HIRE CUSTOMER SERVICES REPS THAT -ACTUALLY- SPEAK ENGLISH!! NOT INDIANS WHO -MAY- THINK THEY DO!! ;P",1
319194,17-JAN-12,16-JAN-12,Cesar,,en,67.70.129.68,luella.robinson@sympatico.ca,14627504,000000122603239,3,3,,3
319195,17-JAN-12,16-JAN-12,Salvador,,en,70.26.143.45,francislerner@sympatico.ca,14624258,000000122599181,5,5,Make process a little less complex,5
319196,17-JAN-12,16-JAN-12,Imed,,fr,70.50.45.230,mjboisclair@sympatico.ca,14628494,000000122610145,5,4,,4
319197,17-JAN-12,16-JAN-12,Nidhal,,fr,76.71.185.197,lavoie.desbiens@bell.net,14627050,000000122593686,3,3,Je crois que la personne consultée a fait son possible pour répondre à mes besoins mais mon problème n'est pas résolu et il est possible qu'il ne soit pas en cause...,3
319198,17-JAN-12,16-JAN-12,Dhanasekar,,en,50.101.169.84,haroldbachan@bell.net,14625002,000000122594774,5,4,having more experience in internet service.,3
319199,17-JAN-12,16-JAN-12,Vincent,,en,70.48.214.4,pgnic@sympatico.ca,14629490,000000122597869,5,5,nothing,5
319200,17-JAN-12,16-JAN-12,Gopi Rathinam,,en,70.52.157.60,randymcclymont@sympatico.ca,14629872,000000122589885,4,5,,5
319201,17-JAN-12,16-JAN-12,Leslee,,en,184.147.121.160,jachaczycleaning@sympatico.ca,14625526,000000122595455,5,5,non,5
319202,17-JAN-12,16-JAN-12,Arselene,,fr,70.29.140.212,d.dauphin@sympatico.ca,14622822,000000122596118,4,4,"le probleme n'etait pas moi.

alors toujours moyen de faire mieux de votre coté
merci",4
319203,17-JAN-12,16-JAN-12,Suraj,,en,174.88.191.218,doncoulson@sympatico.ca,14623514,000000122589601,5,5,With the old modem our internet access was interrupted a few times a month. Your rep sent a technician to replace an outdated modem. We will see in the coming months if the problem has been resolved.,4
319204,17-JAN-12,15-JAN-12,Joe,,en,70.24.148.100,dotkessler@bell.net,14613926,000000122585023,5,3,make reaching a tech easier than press one to get this ..press two for that..have a direct number....,4
319205,17-JAN-12,26-AUG-11,Hana,,fr,67.68.254.74,mylsau@bell.net,13029613,000000119438733,5,5,,5
319206,17-JAN-12,15-JAN-12,Elyes,,fr,142.83.138.12,soniapel@sympatico.ca,14619168,000000122579001,5,5,,5
319207,17-JAN-12,16-JAN-12,Zied,,fr,69.156.132.69,jaquesvermette@bell.net,14625688,000000122612732,5,5,rien,4
319208,17-JAN-12,12-JAN-12,Aqeel,,en,184.146.81.146,tarlotta@sympatico.ca,14588172,000000122518096,5,5,,5
319209,17-JAN-12,16-JAN-12,Ginette,,fr,199.255.30.2,theauger@bell.net,14631670,000000122611564,1,1,Écouté le client,1
319210,17-JAN-12,16-JAN-12,Jose,,en,70.24.112.48,chrisjtrish@sympatico.ca,14622466,000000122593043,5,5,,5
317714,18-JAN-12,17-JAN-12,Haythem,,fr,69.159.88.243,augustine583@sympatico.ca,14633896,000000122626070,5,4,me faire un meilleur prix pour le forfait...compétition exige téléphone/interurbain/internet/afficheur/ligne en attente/etc... 75.00 et plus trop cher pour moi....,4
317715,18-JAN-12,17-JAN-12,Hadhemi,,fr,67.68.72.89,Haddad008@bell.net,14632782,000000122617706,3,4,,4
317716,18-JAN-12,16-JAN-12,Ricardo,,en,184.147.112.229,kratt@sympatico.ca,14626846,000000122614499,5,5,non,5
317717,18-JAN-12,17-JAN-12,Arbi,,fr,174.89.84.207,ccassar@sympatico.ca,14634948,000000122636258,3,1,On m'a référé à Microsoft et apparemment le problème dépendait de Dell.  Mon problème n'est toujours pas règlé.,3
317718,18-JAN-12,16-JAN-12,Matthew,,en,67.71.66.154,mcinnis@bell.net,14628200,000000122597561,5,3,"there is no change in the speed
perhaps the order has not been processed
all questions were answered and i received a follow up e-mail",5
317719,18-JAN-12,18-JAN-12,Ksouri,,fr,69.159.153.2,brassardp@sympatico.ca,14634532,000000122642275,3,2,,3
317720,18-JAN-12,17-JAN-12,Srinivasan,,en,205.204.74.119,radams5@bell.net,14643534,000000122624785,2,1,"I had a similiar problem to this before, I was able to do a system restore and the computer was running fine. But this morning there seems to be other problems with it. it can't connect to server?",2
317721,18-JAN-12,17-JAN-12,Maher,,fr,184.145.179.16,m.1952@sympatico.ca,14640938,000000122630000,5,4,Ont a oublié de faire le transfert d'un document dans le nouveau serveur. Ex. C.V. dans le crédrit Mail.,5
317722,18-JAN-12,08-JAN-12,Faten,,fr,174.92.223.89,nicolepapineau@bell.net,14533540,000000122414728,5,5,,5
317723,18-JAN-12,17-JAN-12,Jayne,,en,69.157.20.62,tyukav@sympatico.ca,14646058,000000122624272,5,5,Keep what your promises,5
317724,18-JAN-12,17-JAN-12,Gabriela,,en,184.147.215.90,inge.zachert@sympatico.ca,14638406,000000122631938,4,4,,5
317725,18-JAN-12,17-JAN-12,Alex,,en,174.89.16.2,Shaky@bell.net,14632922,000000122637686,5,5,n/a,5
317726,18-JAN-12,17-JAN-12,Andrea,,en,70.51.120.217,hardess@sympatico.ca,14638040,000000122638693,3,2,Fixed the problem of being connected then not connected wirelessly and of our computers not always recognizing our home wireless account.,3
317727,18-JAN-12,16-JAN-12,Gayathri,,en,184.147.213.120,lisa.hoffman@sympatico.ca,14627256,000000122589313,4,4,be able to pick up power cord at a local bell store location.,3
317728,18-JAN-12,17-JAN-12,Gayathri,,en,69.159.19.121,david.tovee@sympatico.ca,14635838,000000122623524,4,4,I had some difficulty understanding the Rep's questions and instruction due to the accent.,4
317729,18-JAN-12,17-JAN-12,Oscar,,en,65.92.197.34,davidstafford@sympatico.ca,14635868,000000122634551,4,5,be more familiar with Windows Live Mail ,4
317730,18-JAN-12,17-JAN-12,Rebeca,,en,174.95.203.144,helenebertucci@sympatico.ca,14638162,000000122629694,5,3,"I have been having on-going interenet problems so hopefully this is fixed.
Elizabeth was very helpful and friendly - I wish all service people had her personality.",3
317731,18-JAN-12,17-JAN-12,Salim,,fr,67.68.175.239,matte.jean-pierre@sympatico.ca,14641529,000000122632572,5,5,Rien,5
317732,18-JAN-12,17-JAN-12,Kathy,,en,174.92.33.102,canot81@sympatico.ca,14634804,000000122635789,5,5,,5
317733,18-JAN-12,17-JAN-12,Samia,,fr,67.68.175.239,matte.jean-pierre@sympatico.ca,14641531,000000122633422,5,5,Rien,5
317734,18-JAN-12,17-JAN-12,Sai,,en,70.50.67.91,katbest@sympatico.ca,14639748,000000122639651,1,1,,1
317735,18-JAN-12,16-JAN-12,Asly,,en,76.68.106.6,judy.chapman@sympatico.ca,14626434,000000122600356,5,3,"Have me speak with Asley first...I spent hours/days calling with 2 tech's coming to my house, and she resolved the problems in 40 minutes. Thank you Asley.",3
317736,18-JAN-12,07-JAN-12,Henia,,fr,69.156.16.82,ejajp@bell.net,14520962,000000122396973,5,5,,5
317737,18-JAN-12,17-JAN-12,Kaustabh,,en,70.24.177.217,pmhe_harry@sympatico.ca,14643300,000000122624588,3,4,"Other problems came after.
A was not able to send e-mail
that was solved on the next call",5
317738,18-JAN-12,17-JAN-12,June,,en,76.68.121.115,rlbarron@sympatico.ca,14643942,000000122628012,3,4,,3
317739,18-JAN-12,17-JAN-12,Eduardo,,en,74.14.182.152,jhrosenthal@sympatico.ca,14639066,000000122634351,2,1,"Have an agent answer who knows programming.  I know I had the same question in the past and had no problem being helped, but since it was long ago I forgot how to reduce a scanned file to e-mail a smaller document.",
317740,18-JAN-12,17-JAN-12,Nischal,,en,70.24.177.217,pmhe_harry@sympatico.ca,14643302,000000122637055,3,3,"I had to call for the therd time.
the problem  i face this time was that i could not open link for the survey
(not opening the explorer",5
317741,18-JAN-12,17-JAN-12,Nora,,en,76.67.158.178,stephen_giles@sympatico.ca,14645264,000000122622729,5,5,Nora was terrific. Pleasant and professional.,5
317742,18-JAN-12,14-JAN-12,Viency,,en,69.156.155.174,caroline.vivian@sympatico.ca,14603468,000000122560365,2,1,Be absolutely clear about the Bell Sympatico stations available to us.,2
317743,18-JAN-12,11-JAN-12,Munuganti Gyaneshwar,,en,69.156.130.192,Jack_Eckel@sympatico.ca,14562480,000000122504960,5,5,"more support on internet security, i got hacjed it disabled antivirus and antispyware, had to reformat, called you and nothing on that,,, you guys say support only to turn on or what not, but if it doesn't protect not your problem...
as for the agents they are cool, ",5
317744,18-JAN-12,16-JAN-12,Kota,,en,174.95.69.119,chrispapp@sympatico.ca,14622470,000000122601512,3,3,slow down and try to understand what the customer is saying. Rather than rush through the instructions ,5
317745,18-JAN-12,17-JAN-12,Cristian,,en,174.93.54.193,bobwill@sympatico.ca,14634446,000000122624779,4,4,,4
317746,18-JAN-12,17-JAN-12,Mohamed,,fr,76.68.136.201,lajoie.michel@sympatico.ca,14640227,000000122629934,4,4,,5
317747,16-JAN-12,15-JAN-12,Nelly,,en,174.88.83.208,jeff031@sympatico.ca,14615562,000000122573471,1,1,To have an English speaking attendant assiting with our problem,3
317748,16-JAN-12,15-JAN-12,Mohamed,,fr,76.67.181.100,stjean.robert@sympatico.ca,14619292,000000122579540,5,4,tout a bien été,5
317749,16-JAN-12,15-JAN-12,Saoussen,,fr,76.69.96.215,p.cadieux2@sympatico.ca,14617796,000000122579169,5,5,,4
317750,16-JAN-12,13-JAN-12,Maria,,en,69.157.58.198,forestgarden@sympatico.ca,14593130,000000122551132,5,5,"Maria was the third and last person I spoke with on January 13, 2012. ",3
317751,16-JAN-12,15-JAN-12,Matthew,,en,76.67.42.106,edgecity@sympatico.ca,14614070,000000122584455,5,5,A 10 minute wait on the line,5
317752,16-JAN-12,15-JAN-12,Haythem,,fr,76.64.137.40,lacarobin@sympatico.ca,14616264,000000122582618,4,4,,5
318262,17-JAN-12,16-JAN-12,Mohamed,,fr,142.83.138.12,tony.marchand@sympatico.ca,14631858,000000122597331,1,1,"regler votre problème, je suis incapable d'avoir ma facture de cell dans mon prifil, je ne peux donc pas la payer!",2
318263,17-JAN-12,13-JAN-12,Rod,,en,184.144.75.65,doris.liddiard@sympatico.ca,14592464,000000122541756,5,4,"
Actually it was very good service. Other than it taking so long and going through two different reps, nothing could be changed.. Both men were awesome and patient with me and fixed several internet problems.",5
318264,17-JAN-12,31-DEC-11,Adnan,,en,70.55.28.242,cbertrand@sympatico.ca,14432198,000000122244774,1,1,"Did what yo said you would do, provide a new modem toaddress issue of my having to reboot old modem sometimes 4-5 times per day. Four(4) separate individuals said that new modem was ordered and would be mailed to me within three days, yes FOUR. The last individual had me wait on the line while he supposedly placed the order and he even confirmed it to me. He said it might take 1 to 2 weeks because of the holidays. STILL HAVE NOT RECEVED IT and still having to reboot my modem a few times a day. Already inquiring as to my costs for switcing over to other provider. Thanks",1
318265,17-JAN-12,16-JAN-12,Noureddine,,fr,184.145.252.195,normand.lepine@sympatico.ca,14629022,000000122613278,5,5,Garder des gens competents comme cette oersonne.,3
318266,17-JAN-12,16-JAN-12,Edward,,en,70.28.83.62,janetmather@sympatico.ca,14625674,000000122598155,4,4,,5
318267,17-JAN-12,16-JAN-12,Loyda,,en,76.69.26.245,gn.macleod@sympatico.ca,14624758,000000122590652,5,5,,5
318268,17-JAN-12,13-JAN-12,Saifeddine,,fr,76.71.195.85,h-asselin@bell.net,14593936,000000122540941,4,4,"C'est que je ne suis pas une experte en internet et que j,essaie de comprendre le mieux possible. J'aimerais après les explications données que je puisse réfléchir aux offres offerts et le pouvoir de rappeler la mème personne pour lui dire ma décision ou lui redemander d'autres explications. Merci ",4
318269,18-JAN-12,17-JAN-12,Mohamed,,en,70.26.237.9,daoustlouise@bell.net,14635768,000000122639915,5,5,,5
318270,18-JAN-12,17-JAN-12,Mohan,,en,70.55.16.87,dranot@sympatico.ca,14636382,000000122618672,4,4,,4
318271,18-JAN-12,17-JAN-12,Mehdi,,fr,70.55.160.180,y.cournoyer@sympatico.ca,14646542,000000122638073,4,4,Il y a eu un problème avec l'autre service suivant c'es-à-dire la téphonie.,2
318272,18-JAN-12,17-JAN-12,Carlton,,en,174.92.94.159,cavvi@bell.net,14634926,000000122622847,4,4,nothing,4
318273,18-JAN-12,17-JAN-12,Martina,,en,184.147.194.246,pkoluk@sympatico.ca,14643270,000000122615715,4,5,everything was great like the idea that the customer service can access computer to correct problem,5
318274,18-JAN-12,17-JAN-12,Mehdi,,fr,65.93.1.212,lucpilon@bell.net,14640852,000000122638916,1,1,"quelqu'un qui parle plus fort et ne parle pas a d'autre personnes 
La compétance aiderait a résoudre les problèmes plus rapidement ",
318275,18-JAN-12,17-JAN-12,Priyanka,,en,184.145.30.76,scottcarolpae@sympatico.ca,14644678,000000122634073,4,4,The voice connection was poor with statics and difficult to understand.,5
318276,18-JAN-12,17-JAN-12,Juan Carlos,,en,184.144.138.5,tom.young@sympatico.ca,14645896,000000122617246,3,2,"When it is clear that the customer knows where the problem lies (in this case with Bell equipment), do not waste his or her time going through mindless checking procedures.  Escalate it to the 2nd level imediately.",3
318277,18-JAN-12,17-JAN-12,Nelly,,en,76.101.201.109,drozmond@sympatico.ca,14636400,000000122627605,1,1,fixed the problem. spent a long time now have to call back,1
318278,18-JAN-12,17-JAN-12,Anis,,fr,70.55.178.91,mjsaint-germain@sympatico.ca,14642032,000000122626794,5,5,,5
318279,18-JAN-12,17-JAN-12,Rym,,fr,70.51.5.91,michelinegagne3@sympatico.ca,14641872,000000122621300,5,4,rien,4
318280,18-JAN-12,17-JAN-12,Kimberly,,en,99.248.56.186,dosube@bell.net,14636346,000000122628774,5,5,Nothing - the lady I spoke to was one of the best ones I have spoken to at Bell in a LONG TIME - she was just excellent and knew her stuff well!!!!!,5
318281,18-JAN-12,17-JAN-12,Claude,,en,65.7.199.48,barry.rebuck@sympatico.ca,14634044,000000122622476,1,1,"Your level two technician needs to learn two things
1. Better manners.
2. Listen ti the needs of the customer",2
318282,18-JAN-12,17-JAN-12,Mary,,en,76.67.199.219,hemmings@bell.net,14638188,000000122625480,3,3,Did not like being sent 3 modems and technician didn't come the day he was supposed to.,3
318283,18-JAN-12,17-JAN-12,Maria,,en,174.92.180.148,robert.frazer@sympatico.ca,14643998,000000122616003,3,4,"Stop blaming your internet service problems on third-party routers.  While it CAN be the problem, it takes a long time to convince your agents that it is NOT the problem.  I suppose they are taught to tell us that it is our router at fault, and not your equipment, even when it is straight-forward obvious that the router is NOT at fault.  I tell them that the problem persists without the router, which is true, but they still continue to claim that it is the router at fault.  Thank you for listening to me and acting on this feedback.",4
318284,18-JAN-12,17-JAN-12,Asma,,en,69.158.33.53,downey.a@sympatico.ca,14636362,000000122633598,5,4,I have had to call in the past about this same thing and do not know why it keeps happening.,4
318285,15-JAN-12,14-JAN-12,Christine,,en,174.91.122.124,bmiller002@sympatico.ca,14603122,000000122569616,4,4,THE REPRESENTATIVE WAS HELPFUL BUT I WILL NOT BE CONTINUEING MY SERVICES WITH BELL.  I LIVE A BLOCK OUT OF BOWMANVILLE AND OUR SERVICE IN OUR AREA IS VERY SLOW.  YOU DO NOT OFFER HIGH SPEED IN OUR AREA AND CHARGE TOO MUCH MONEY FOR THE EXISTING SERVICE.  I CAN GET A MUCH FASTER SERVICE THROUGH ROGERS FOR A LOWER PRICE.,2
318286,15-JAN-12,12-JAN-12,Frank,,en,174.94.12.109,aaverbukh@sympatico.ca,14576378,000000122529601,3,3,,2
318287,15-JAN-12,14-JAN-12,Kanni,,en,184.146.127.133,sgram@sympatico.ca,14610366,000000122569178,5,5,,5
318288,15-JAN-12,13-JAN-12,Gopinath,,en,70.50.115.253,cathydickinson@bell.net,14591230,000000122537793,5,5,Nothing.  Very polite and competent young man,5
318289,15-JAN-12,14-JAN-12,Hency,,en,174.95.59.61,plhanson@sympatico.ca,14609324,000000122555581,5,5,,5
318290,15-JAN-12,14-JAN-12,Ahmed,,fr,174.91.192.212,anne.little@sympatico.ca,14602604,000000122572411,5,4,"Rien. La personne qui nous a aidé était d'une patience à toute épreuve, polie, agréable et efficace. Quelle différence avant la fois d'avant! MERCI.
Cependant, je ne comprends toujours pas POURQUOI nous avons eu des problèmes de connexion?",5
318291,15-JAN-12,13-JAN-12,Preethi,,en,209.226.117.51,pgrainger@sympatico.ca,14598508,000000122533186,1,1,have someone who understands the english language,1
318722,15-JAN-12,13-JAN-12,Houssem,,fr,174.89.215.171,merenda@sympatico.ca,14597292,000000122547552,5,5,,5
318723,15-JAN-12,13-JAN-12,Andre,,en,184.146.87.212,ledota@sympatico.ca,14596066,000000122550334,1,1,2nd weekend in a row without internet.  Both times contacted the tech rep had no idea what the problem was.  How can we deal with a local rep that is easier to understand?,2
318724,15-JAN-12,06-JAN-12,Mario,,en,184.146.87.212,ledota@sympatico.ca,14511700,000000122367403,1,,"We asked for a new modem, were declined.  The fix of a power cord came on Saturday and did not work.  We went the weekend without internet which could have been avoided had the tech listened to our requeest and sent us a new modem (we have had this situation happen before with the solid light on the modem so were confident what it was)",2
318725,15-JAN-12,09-JAN-12,Meriem,,fr,174.92.202.91,gilles.myette@sympatico.ca,14540100,000000122438324,4,4,,5
318726,15-JAN-12,14-JAN-12,Silvia,,en,70.31.68.136,billiebob@bell.net,14603064,000000122556840,5,5,,4
318727,15-JAN-12,14-JAN-12,Wissem,,fr,70.48.189.87,lolo.yves@sympatico.ca,14607544,000000122561853,3,4,c`était assez bien il a tout revu ,3
318728,15-JAN-12,14-JAN-12,Eduardo,,en,174.117.239.211,geoffscott@sympatico.ca,14605328,000000122565752,5,4,"This is my third encounter with Bell technical support since my problem accessing the Internet started last week.   My first two agents were almost incomprehensible -- mainly due to a lousy sound system on their headsets.   Both contacts were frustrating and unacceptable.  (I speak as a professional broadcaster; they could hear me loud and clear.).   Third time lucky, they say --Eduardo was patient, clear and helpful.  Hopefully, Bell will resolve my situation.  Thanks.",5
318729,15-JAN-12,10-JAN-12,Tracey D,,en,184.151.63.150,carol.stenvers@sympatico.ca,14550112,000000122456375,1,1,"It took 3calls to bell total 6hrs on the phone Tues & Wed.Told me to call Friday.Fridays call solved my problem with the 1st operator with in a 1/2 hr.
Wednesdays call drove me over the edge,everyone passing me around like a hot potato. Unacceptable",2
318730,15-JAN-12,13-JAN-12,Zaid,,en,65.94.64.143,ben0955@sympatico.ca,14590624,000000122532691,4,4,,5
318731,15-JAN-12,14-JAN-12,Steph,,en,12.218.86.130,rkk@sympatico.ca,14609720,000000122556404,5,5,,5
318732,15-JAN-12,14-JAN-12,Denis,,fr,184.145.159.48,sentier@sympatico.ca,14610316,000000122556340,1,1,Être honnête en ne promettant pas des choses qui n'existe pas. être compétent en ayant les bonnes informations.,1
318733,15-JAN-12,12-JAN-12,Ali,,en,70.51.220.115,jpatricia1@sympatico.ca,14582428,000000122516470,5,5,,5
318734,15-JAN-12,09-JAN-12,Pradeep,,en,184.148.130.248,pat.ray.home@bell.net,14544676,000000122449326,5,5,served me a coffee,5
318735,15-JAN-12,13-JAN-12,Salvador,,en,67.70.41.200,mcmahoncc@sympatico.ca,14597204,000000122537400,4,4,,3
318736,15-JAN-12,07-JAN-12,Naveed,,en,184.147.133.49,chrisjlovell@sympatico.ca,14519946,000000122397938,2,1,"Technical support spent a great deal of time re-configuring things, however this did not fix the problem nor was it the problem.  I was unhappy at the amount of time spent on the phone trying to resolve this.  I believed that a technician at the house was needed to try to resolve the issue.  Finally Bell did send a technician out who did find issues with the cabling and connections.    If this had been done earlier it would have saved us approximately 5 hours which was spent on the phone.  The technician that did come to our house was extremely pleasant.  He checked all the connections and made sure that we could access the internet without any issues before leaving.  In addition, our call was dropped in the middle of trying to fix the problem with second level support.  The individual at Bell who was helping us had both my husband's cell # and our home number.  He did not call us back and we had to restart the whole process again.  It was an extremely frustrating experience.",
318737,15-JAN-12,14-JAN-12,Juan,,en,70.51.131.156,frank.beer@bell.net,14605112,000000122557264,5,2,The problem reoccurred the next day,4
318738,15-JAN-12,14-JAN-12,Med Wacef,,fr,65.93.126.10,france.thifault@sympatico.ca,14605092,000000122563630,3,2,"Elle a fait son possible dans les circonstances car j'ai pas le matériel approprié pour réparer le tout..
Merci",4
318739,15-JAN-12,13-JAN-12,Zishan,,en,74.14.6.142,maryleung@bell.net,14597056,000000122553432,4,5,,5
318740,15-JAN-12,06-JAN-12,Ousmane,,en,50.101.169.144,cerlewis@sympatico.ca,14506114,000000122370316,4,3,Customer service rep was amazing.  Bell Mobility as a whole is very trying to work through/with.  Still struggling with getting bill NOT e-bill.  Bell Mobility should be as easy & simple to deal with as Bell Canada.,4
318741,15-JAN-12,12-JAN-12,Elijah,,en,69.158.147.81,jpipher@sympatico.ca,14582434,000000122528048,5,5,,5
318742,15-JAN-12,13-JAN-12,Jason,,fr,184.144.179.182,nicolethibault6@sympatico.ca,14597970,000000122548575,5,5,"Rien de plus

Merci",5
318743,15-JAN-12,12-JAN-12,Gilberto Jose,,en,69.156.154.149,janetandjohn@sympatico.ca,14581680,000000122529654,3,4,"Speak English and stop putting me on hold
",2
318744,15-JAN-12,14-JAN-12,Joelle,,en,204.101.237.139,zorcic@sympatico.ca,14611742,000000122564184,5,5,Improve the interface (make it more user friendly) on the self serve web site,4
318745,15-JAN-12,13-JAN-12,Nes,,en,74.15.62.164,mazella@sympatico.ca,14597134,000000122536346,1,1,"he did not understand what i was trying to tell him as english was not his first language
                 bring call centre back to canada
                                                                                                                                                                                                                                                                                                                                                                                                                                                         ",1
318746,15-JAN-12,12-JAN-12,Manuel,,en,65.93.70.214,thuan-tuc@sympatico.ca,14588332,000000122513070,4,4,,
318747,16-JAN-12,14-JAN-12,Dashrathan,,en,70.30.52.180,ddcurry@sympatico.ca,14604216,000000122561959,3,2,i am wating on a phone call from you security department.  you still have to fix up icons for bell security and and my skype has disappeared.,3
318748,16-JAN-12,14-JAN-12,Gerardo,,en,142.166.198.103,swaby.mg@sympatico.ca,14610890,000000122563734,5,5,nothing,4
318749,15-JAN-12,14-JAN-12,Sowmya,,en,70.49.144.80,connie.cowie@sympatico.ca,14603864,000000122569468,5,5,,5
318750,15-JAN-12,08-JAN-12,Tathiana,,en,174.94.35.219,barry.needham011@sympatico.ca,14528619,000000122414238,5,3,,5
318751,15-JAN-12,11-JAN-12,Sarra,,fr,184.146.240.178,agateyte@sympatico.ca,14562844,000000122484141,5,5,"Rien, bon travail....",5
318752,15-JAN-12,13-JAN-12,Abid,,en,174.91.131.110,denpatti@sympatico.ca,14592228,000000122548377,1,3,Not disconnected the call,1
319211,17-JAN-12,16-JAN-12,Sulochana,,en,70.26.63.183,jstubbins@sympatico.ca,14626412,000000122603134,2,,Treat your customer better.,1
319212,17-JAN-12,16-JAN-12,Edward,,en,207.35.22.138,jan.haubrich@sympatico.ca,14625646,000000122609853,1,2,"Spoke to two service reps. Mentioned that my internet was not working and that I switched over to Fibe 12 and that the order was in process. Could that be the problem? After spending approx. 40 minutes on the phone with the first service rep and trying rebooting, different passwords etc. I was transferred to a different service rep, who told me that the installation of the Fibe 12 was 90 percent complete and therefore our internet would not be available until full install of the Fibe 12. When I left for work this morning at 7:30, the internet was not yet working. My disappointment with Bell stems from the fact that inspite of mentioning the Fibe12 switch a few times, I was kept on the phone for the better part of an hour before it was confirmed by the second service rep within a few minutes, that the problem was related to that. 
I asked your service rep if anything could be done to make me feel better about my waisted time such as waiving the modem fee of $ 49.95 for the switch over. Your service rep would not make a commitment on that but promised that he would take it up the ladder.
Thank you.
Long term Bell customer
Jan Haubrich",3
319213,17-JAN-12,16-JAN-12,Edwin,,en,70.53.43.62,mbowers@sympatico.ca,14628178,000000122599919,5,4,,3
319214,17-JAN-12,16-JAN-12,Danny,,en,70.31.49.124,heatwin@bell.net,14625064,000000122610822,5,5,,5
319215,17-JAN-12,16-JAN-12,Melvin,,en,64.231.190.139,ursuladeschamps_9@sympatico.ca,14631992,000000122598739,5,5,nothing,5
319216,17-JAN-12,16-JAN-12,Med Ali,,en,74.12.218.153,propel1@sympatico.ca,14629718,000000122597748,4,4,"Reduce ""on hold"" waiting time. Please note that during this process to get my request resolved, all the Reps. were very polite and extremely helpful.  All of them kept me ""in the loop"" during my ""on hold"" waiting, in order to resolve my issue, which, finally was resolved This morning, 17 Jan.12 @ 09:55AM EST. ",5
319217,17-JAN-12,16-JAN-12,Ayesha,,en,70.31.225.45,stanley.sarskas@sympatico.ca,14631274,000000122594617,5,5,Every thing was done to my satisfaction.,5
319218,17-JAN-12,16-JAN-12,Arbi,,fr,76.68.169.53,gabriel.michel@bell.net,14624410,000000122613035,1,1,Je n'ai pas eu de réponse satisfaisante à mon problème. Je l'ai résolu moi-meme par aprés.,1
319219,17-JAN-12,16-JAN-12,Kevin,,en,207.164.79.55,nrusso@sympatico.ca,14629048,000000122590616,4,4,"I have previously submitted surveys for my previous problems each month for the last 4 calls. I hope that according to Kevin he has assured me that the problem will be resolved and that in and apologized for the delay in 
resolving this issue. A simple request that should have been resolved at the 
time of opening a new account with bell mobility since your company actually solicited me in opening the account and saving on admin fees. I thought the idea was good however, I never thought I would have to phone each and every month to reverse charges on my account.However, I hope this is the last survey on this topic that I will
report.
",2
319220,17-JAN-12,15-JAN-12,Flahi,,fr,174.92.164.225,ga.jo.el.com@sympatico.ca,14614548,000000122582696,3,2,"j aurais aimer qu on m appel pour me dire que le technicien ne pouvais pas venir faire le nouveau branchement internet fibe. mes plus sinceres salutation. 
",3
319221,17-JAN-12,16-JAN-12,Tshering,,en,76.71.99.191,sandbob@sympatico.ca,14630622,000000122588878,5,5,,5
319222,17-JAN-12,16-JAN-12,Melvin,,en,184.147.206.50,timewells@sympatico.ca,14631774,000000122591301,4,4,,5
319223,17-JAN-12,15-JAN-12,Xenia,,en,63.86.174.2,jkaren@sympatico.ca,14615666,000000122581101,4,5,,4
319224,17-JAN-12,16-JAN-12,Hanen,,fr,65.94.1.240,sylvaine37@bell.net,14631496,000000122599110,4,4,"Pour le moment, je réfléchis et vous reviendrez
sur ma demande. Merci.",4
319225,17-JAN-12,16-JAN-12,Tarek,,fr,67.68.198.86,joan.g@sympatico.ca,14626166,000000122600674,1,1,solutionner le problème et avoir un conseiller qui s'exprime plus clairement et qui parle plus fort.,2
319226,17-JAN-12,16-JAN-12,Benjamin,,en,64.231.6.113,don.edwards2@sympatico.ca,14623506,000000122601239,5,5,,5
319227,17-JAN-12,16-JAN-12,Shawn,,en,74.14.12.217,ruth.gilbert@sympatico.ca,14630460,000000122601729,5,4,"Shawn was very good and I would say he did not need to do anything more than he did.  I think it was my 15th call and he seemed to resolve the problem, at least it seems to be solved.",3
319228,17-JAN-12,16-JAN-12,Priyanka,,en,174.89.110.66,jack.kearns@sympatico.ca,14625536,000000122613878,5,5,"
The patience shown by Priyanka, and the knowledge and efficient manner she approached and solved my problem.",5
319229,17-JAN-12,13-JAN-12,Yassine,,fr,69.159.97.65,bondconrad@bell.net,14590844,000000122544297,4,4,,4
319230,17-JAN-12,14-JAN-12,Sam,,en,70.49.229.245,gwyn33@bell.net,14605634,000000122561676,4,4,,4
319231,17-JAN-12,16-JAN-12,Nadia,,fr,70.49.78.96,f_morin@sympatico.ca,14624050,000000122597833,3,1,Me peremttre d'économiser sur mes frais Internet. Vous avez des promotions pour attirer de nouveaux clients mais rien pour les clients fidèles depuis plus de 10 ans. Je songe à changer de fournisseur.,3
319232,17-JAN-12,16-JAN-12,Sondes,,fr,174.93.236.82,ga.s@sympatico.ca,14624402,000000122600982,3,4,resoudre le probleme avant. 5 jours pour regler  un probleme de courriel c`est long,2
319233,17-JAN-12,16-JAN-12,Denys,,en,64.229.65.30,fbeare@sympatico.ca,14624096,000000122602323,5,5,,5
319234,17-JAN-12,16-JAN-12,Shashank,,en,184.145.49.245,cjejarciaga@sympatico.ca,14622544,000000122594224,5,4,well I called Thurs. and I spoke with Vijay (not sure to spell his name) and He told me he would work on it. I waited 3 days nothing was done. I called Mon. again and luckily I got Shashank and he solved my problem. I couldn't check my email for 4 days. Pls. train all your staff. ,4
319235,17-JAN-12,16-JAN-12,Ilona,,en,70.51.165.238,deckert.l.i@sympatico.ca,14623180,000000122592953,5,4,,5
319236,17-JAN-12,16-JAN-12,Reina,,en,76.64.11.94,joanex@sympatico.ca,14626170,000000122614614,1,1,"someone that can speak good english.and not tell  the customer that he.s mumbling
she was very impatient and a little bit
sacarstic with me",1
319237,17-JAN-12,16-JAN-12,Edwin,,en,67.70.42.44,willbea@sympatico.ca,14632312,000000122602720,5,5,nothing,5
319238,17-JAN-12,16-JAN-12,Zaccheus,,en,67.70.19.107,angusmacdon@sympatico.ca,14621026,000000122591298,4,4,This time was very satisfactory as Zaccheus was easy to understand and explain everthing well.,5
319239,17-JAN-12,16-JAN-12,Suraj,,en,76.69.53.153,yazarket@bell.net,14632470,000000122595482,5,5,Nothing,5
319240,17-JAN-12,16-JAN-12,Sandra,,en,74.15.255.151,robdb@sympatico.ca,14630186,000000122599196,1,1,"Anwer some questions. Not one question was answered.  The favourite answer was ""I don't know, this isn't my regular job""",1
319241,17-JAN-12,15-JAN-12,Jessica,,en,76.64.120.184,b.irwin@sympatico.ca,14612494,000000122579549,5,4,,2
319242,15-JAN-12,14-JAN-12,Uzair,,en,65.95.160.99,t.widish@sympatico.ca,14610948,000000122557371,2,1,,3
317753,16-JAN-12,15-JAN-12,Daniel,,en,184.146.123.86,gcuthill@sympatico.ca,14614632,000000122576440,3,3,"""CALLED ME BACK"". When this problem was ecalated to Senior Level and the E-Mail Dept. i was told ""i'd get a call back"" both times. NEVER GOT A CALL. ""I"" had to call back each time.
I can't really answer this survey honestly, since all the T.S.A's were great, helpfull, and educational, ( great for a non Techie Senior ) but my problem surfaced again yesterday @ 6pm, for the SIXTH time. There is a TECH REP, ( Marc )  calling me back to-day between 1 and 2pm. We'll see what happens then ??
This problem goes back to last TUESDAY, the case #'s i have are 122494811 & 122538179. I've lost 7 days of getting to use my E-Mail ??
Thanks...George
P.S. I have 2 friends that use Rogers, and they don't seem to have a fraction of these type of problems that i have. Maybe the time has come for me to change to Rogers??

 ",
317754,16-JAN-12,15-JAN-12,Silvia,,en,74.15.21.224,raymondkirk@sympatico.ca,14618274,000000122576639,5,5,My issues were resolved to my complete satisfaction. Thank you.  The only issue is the time that people are kept on hold waiting for a technican.   ,5
317755,16-JAN-12,15-JAN-12,Dilip,,en,184.145.72.79,ron.dutcher@sympatico.ca,14618586,000000122584566,4,4,better contact to servier ,4
317756,16-JAN-12,15-JAN-12,Suraj,,en,38.116.192.98,lscanlon@sympatico.ca,14616600,000000122581868,5,5,Nothing.,4
317757,16-JAN-12,08-JAN-12,Gerardo,,en,70.26.163.130,hmlowe@sympatico.ca,14531032,000000122416944,4,4,,4
317758,16-JAN-12,15-JAN-12,Florence,,en,137.207.250.50,ronperron@sympatico.ca,14618602,000000122573844,4,1,Offer required service in my area. I find it impossible to understand how a new neighbourhood (under 8 years old) is not able to handle the Fibe plan. I am seriously considering leaving Bell services.,1
317759,16-JAN-12,15-JAN-12,Rod,,en,50.101.138.133,48franklin@bell.net,14611768,000000122578450,1,1,have a engish people from canada,1
317760,16-JAN-12,15-JAN-12,Nizar,,fr,184.145.191.12,a.cinq-mars@sympatico.ca,14611960,000000122575156,5,5,,5
317761,16-JAN-12,15-JAN-12,Estephania,,en,174.95.64.90,khartjes@sympatico.ca,14616132,000000122581834,4,4,Ceck more from where the offending e-mails are comming from,4
317762,18-JAN-12,17-JAN-12,Marwen,,fr,174.91.247.2,jacques105@sympatico.ca,14638578,000000122615827,5,5,continuez votre bon service,5
317763,18-JAN-12,17-JAN-12,Aqeel,,en,69.157.37.212,philip7@bell.net,14643168,000000122635478,4,4,It was resolved.,5
317764,18-JAN-12,15-JAN-12,Suresh,,en,204.101.237.192,uwish98@bell.net,14619812,000000122573366,3,1,By tell me that you are sorry  it than tell we can't have any body at my house until turs was poor service ,3
317765,18-JAN-12,17-JAN-12,Karen,,en,70.31.61.201,reid.yates@sympatico.ca,14643740,000000122635792,3,3,Narrow down time when service person will arrive.,4
317766,18-JAN-12,17-JAN-12,Wynbert,,en,174.88.23.63,crawley_89@sympatico.ca,14635514,000000122621622,2,1,If I had been able to communicate better with the rep.,
317767,18-JAN-12,17-JAN-12,Edwin,,en,50.101.48.65,gusbilotta@bell.net,14637920,000000122630945,2,1,Improve your internet service overall,1
317768,18-JAN-12,17-JAN-12,Samantha,,en,69.158.82.53,medat@sympatico.ca,14641674,000000122634668,5,5,all aspects of the service was satisfactory,4
317769,18-JAN-12,17-JAN-12,Adel,,fr,70.30.250.141,gaetanebouchard@sympatico.ca,14637348,000000122641924,5,2,diagnostiquer pourquoi je n'avais pas accès à certains sites sur Internet.,5
317770,18-JAN-12,16-JAN-12,Andrea,,en,76.69.129.54,harold.stevens@sympatico.ca,14625000,000000122598892,5,4,"Improved Customer contact and help
Updated help in setting up system and patience in assisting an 88 year Senior.

Harold Stevens",5
317771,18-JAN-12,17-JAN-12,Elmer,,en,64.231.248.186,ted.wall@sympatico.ca,14645674,000000122641749,5,4,,3
317772,18-JAN-12,12-JAN-12,Vidya,,en,76.64.0.26,adhunt@sympatico.ca,14576464,000000122506243,5,5,"NOTHING I CAN THINK OF... IT WAS JUST PERFECT....AND THANKS


IM SORRY FOR THE DELAY IN RESPONDING I WAS AWAY FOR A FEW DAYS.....alex.h",5
317773,18-JAN-12,17-JAN-12,Bernard,,en,174.88.23.63,crawley_89@sympatico.ca,14635516,000000122638787,2,2,Better communication with the person in India.  I have finally resolved my problem on Jan 18 at 315 pm. by talking to a tech rep in Canada who was very efficent and realized how upset I was because my internet and e mail were blocked since Monday the 16th at app. 9 pm. His name is Chris and I was very impressed with his service. I really would prefer to speak to someone in Canada.  I am not prejudice but it is very hard to communicate with India.,3
317774,18-JAN-12,17-JAN-12,Rabeb,,fr,66.229.178.114,lupi_1@sympatico.ca,14640866,000000122629441,5,5,,5
317775,18-JAN-12,17-JAN-12,Zoubeir,,fr,67.68.20.58,liliane.h@bell.net,14640498,000000122626716,4,4,"Merci de prendre information pour le service ,dans l'après midi je fus très satisfaite ,mais dans la matinée pas du tout,il a même mis une note à mon dossier,dommage que certains réfugiés ,ou d'autre nationnallités soit imbus d'eux même ,il parlait sans arrêt même si je lui ai mentionné qu'il devait m'écouter ,ça n'avait aucun sens je ne sais même pas s'il a entendu un seul mot de ma requête
bien dommage qu'il y ait autant de ces nationnallités  
pour nous répondre 
dommage pourtant une si grosse compagnie ne devrait pas tolérer ces acceuilles à la clientèle ,ils ne tolère pas de ne pas avoir raison
merci à vous de vous en informer
Liliane",4
317776,18-JAN-12,17-JAN-12,Anis,,fr,174.92.167.30,francois015@sympatico.ca,14637180,000000122626793,5,5,rien,5
317777,18-JAN-12,17-JAN-12,Alberto,,en,174.94.32.183,wilsonjr@sympatico.ca,14646450,000000122627164,4,4,,5
317778,18-JAN-12,16-JAN-12,Maher,,en,184.146.153.204,m_vandyk@sympatico.ca,14627666,000000122601880,5,5,,4
317779,18-JAN-12,17-JAN-12,Vijay,,en,70.24.153.86,marsali02@sympatico.ca,14641418,000000122623927,5,4,Can't think of anything,5
317780,18-JAN-12,17-JAN-12,Kylie,,en,67.71.83.236,clinton.morgan@sympatico.ca,14635354,000000122616491,4,4,,4
317781,18-JAN-12,17-JAN-12,Rebeca,,en,70.31.102.229,KMcdougall1@sympatico.ca,14632820,000000122635233,5,5,with this rep nothing she was fine,5
317782,18-JAN-12,17-JAN-12,Oscar,,en,174.91.33.105,don.gilmore@sympatico.ca,14636300,000000122618136,5,5,,4
317783,18-JAN-12,17-JAN-12,Katlin,,en,70.30.46.155,coatesdg@sympatico.ca,14635394,000000122621273,5,5,nothing,5
317784,18-JAN-12,17-JAN-12,Rym,,fr,70.48.118.170,claire.lapointe1@sympatico.ca,14635270,000000122615779,3,4,"Il serait judicieux de demander aux informaticiens de parler plus lentement et plus distinctement.Si j'appelle, c'est que je ne sais pas, il est normal que je prenne plus de temps pour exécuter les tâches demandées. Et il faut savoir que nous n'avons pas tous des ordinateurs comparables à ceux de Bell quant à la rapidité.",4
318292,15-JAN-12,14-JAN-12,Ronald,,en,74.14.0.83,mfw1635@sympatico.ca,14608268,000000122560529,4,4,"I was on hold for 75 minutes (one hour fifteen minutes) before my call was handled. This is of course inexcuseable / laughable / pathetic. StarChoice (now Shaw) has/had a system that estimated how long the wait would be and would at minimum offer to do a call back in (say) 55 to 65 minutes. This is far superior to what Bell is doing. But (sarcastically) what does Bell know about phones?  I expect a response, or you can phone me at 905.854.1635 mike.",3
318293,15-JAN-12,14-JAN-12,Tathiana,,en,64.229.187.99,cdiubaldo@sympatico.ca,14603544,000000122557637,5,5,Nothing,5
318294,15-JAN-12,14-JAN-12,Ricardo,,en,65.95.88.252,favretto2@sympatico.ca,14604974,000000122571987,4,4,,5
318295,15-JAN-12,14-JAN-12,Souhail,,fr,74.58.138.171,brisedemer@sympatico.ca,14603242,000000122563584,4,4,"Le réseau a connu des difficultés à l'automne et plus le temps avançait, plus la connectivité était difficile au point de ne plus en avoir en décembre.  J'aurais aimé que vous vous déplaciez mais j'ai passé plus d'une heure avec votre équipe de support pour un diagnostic qui s'avéra négatif (changer le modem).  Beaucoup de temps perdu, aucun résultat.  C'est ce qui m'a amené à regarder d'autres fournisseurs de service.  De plus, j'ai eu durant plus de 9 ans 3 comptes chez Bell et jamais on ne m'a offert des forfaits pour regrouper les services.  De plus, il  n'ya pas de gens compétents pour répondre à tous les services offerts.  J'ai dû parler à 3 conseillers différents et non moins de techniciens.  S'il a une chose à changer, c'est à ce niveau qu'il faut regarder.  Hier j'ai passé  au moins 30 minutes avec Élise (téléphone résidentiel) et au moins 25 à 30 minutes avec France (servie internet) que j'ai du contacté car Élise n'a jamais réussi à me connecter sans que le service téléphonique s'interrompe.  Durant la semaine, je n'ai pas tout ce temps à consacrer car je travaille.  Il me reste un service avec vous (portable cellulaire) et encore cette fois, France n'a pu répondre à mes questions ni me connecter à cet autre service.  Je dois analyser mes besoins de ce côté et il semble qu'il soit bien difficile d'avoir un service compétent.  J'ai essayé auprès de vos boutiques Bell à St-Bruno et à Sorel et on me dit de vous contacter pour voir les options avec  une carte d'appel.  Décidément, je crois qu'il faudrait que vous investissiez sur la compétence.  

Il coûte plus cher à gagner un client qu'à conserver un client existant.

Pour recevoir le meilleur forfait pour mon téléphone cellulaire, dois-je vous quitter comme je l'ai fait pour les 2 autres services?  En espérant que mon message ne se perd pas dans votre structure organisationnelle.  Le numéro de cellulaire à analyser est le 450-561-8997 et pour me rejoindre c'est le 514-206-9888 du lundi au vendredi ",
318296,15-JAN-12,14-JAN-12,Neila,,fr,70.55.142.61,mclcartier@bell.net,14608194,000000122561075,5,5,"MES COMPLIMENTS POUR MADAME NEILA
TRES BON TRAVAIL,
MERCI;",5
318297,16-JAN-12,09-JAN-12,Mathieu,,en,70.30.83.202,kd.dicks@sympatico.ca,14542008,000000122424273,4,3,Contact me and advise me that it would not be necessary to come to my home to address whether the service was operating. I had an appointment booked with a 4 hour window for a technician to attend. HAD I NOT CALLED I WOULD HAVE BEEN WAITING 4 HOURS!!!!,3
318298,16-JAN-12,15-JAN-12,Osman,,fr,174.92.173.193,deserresc@bell.net,14613716,000000122576478,4,4,La personne qui m'a aidé a travaillé très fort pour me donner un très bon service et je l'en remercie.,5
318299,16-JAN-12,15-JAN-12,Arbi,,fr,70.29.232.57,yoyoroul@sympatico.ca,14620130,000000122579302,3,2,"Peut-être m'envoyer un technicien car je
suis nul en informatique.",3
318300,16-JAN-12,13-JAN-12,Kevin,,en,74.14.97.175,med77@bell.net,14597240,000000122540001,5,4,just look after your custmers as you do all the time.,5
318301,16-JAN-12,11-JAN-12,Ronald,,en,184.144.38.102,kenpj@sympatico.ca,14569324,000000122502466,1,1,Vastly improve your customer service response! I will tell you more after I switch to Rogers.,1
318302,16-JAN-12,15-JAN-12,Linda,,en,184.145.129.131,helmuthoerdt@sympatico.ca,14615080,000000122577685,5,5,Thank My BELL  for for the great Service!,5
318303,16-JAN-12,08-JAN-12,Anis,,fr,184.145.185.117,claudette.bherer@sympatico.ca,14529352,000000122421467,5,5,,5
318304,16-JAN-12,14-JAN-12,Leila,,fr,70.29.253.241,rfuentes@bell.net,14609616,000000122567008,5,5,"Rien de tout, ce parfait.",5
318305,16-JAN-12,16-DEC-11,Rowena,,en,184.144.31.140,bwjenkins@sympatico.ca,14269572,000000121934669,3,1,"I moved from Dundas to Hamilton in November - Previous address land line, internet and mobile phone to New address
with Internet and land line only. Nothing but problems - lack of completeness, no communication between the various segments of Bell.  I was without service of any kind for more than a week.  Very dissapointed  I have further issues to deal with but have not had the time to call (given the length of previous calls)",1
318306,16-JAN-12,12-JAN-12,Catherine,,en,67.70.47.84,2dlyons@sympatico.ca,14576036,000000122512130,4,4,,4
318307,16-JAN-12,14-JAN-12,Luis,,en,70.48.163.39,yvojcmh@bell.net,14611704,000000122562720,3,3,"Credit my account for the 3 days I did
not have the internet.  Modem had a
power surge that hit it so repair man
said.",3
318308,16-JAN-12,15-JAN-12,Wissem,,fr,97.100.97.170,gaston.huot@sympatico.ca,14614606,000000122577946,3,3,une erreur c'est produit sur la demande que j'ai fait en nov dernier de la suspention temporaire de mon internêt et non du e-mail Gaston Huot,5
318309,15-JAN-12,14-JAN-12,Henry,,en,174.88.78.8,larry.manuel@sympatico.ca,14607262,000000122565251,5,5,Advise me how to input my Wi Fi password into my iPhone 4.,5
318310,15-JAN-12,11-JAN-12,Shaik Rameez,,en,184.147.14.225,mattnicc@sympatico.ca,14570953,000000122503560,5,5,Accent is very strong and took some time to get my hearing around to understanding the person...  Its unfortunate these jobs could not be kept in Canasda,5
318311,15-JAN-12,14-JAN-12,Arun,,en,65.92.54.75,hagger2000@sympatico.ca,14605656,000000122566114,5,5,"The only problem was that I had phoned the evening before to get help to resolve the issue, unfortunately the agent had to inform me that they were unable to do so at that time for some reason.  When I spoke to Arun the next day, he resolved everything very efficiently and very quickly. It is because of your customer service representatives that I stay with Bell.",5
318312,15-JAN-12,14-JAN-12,Salvador,,en,184.145.35.163,lauraluis34@bell.net,14607274,000000122563206,5,4,I'm not sure,4
318313,15-JAN-12,14-JAN-12,Krishidhar,,en,70.27.58.42,colin.hopper6@sympatico.ca,14603852,000000122566760,5,4,Nothing,5
318314,15-JAN-12,14-JAN-12,Amy,,en,70.51.110.47,haider.singer@sympatico.ca,14605658,000000122560506,1,1,,1
318315,15-JAN-12,14-JAN-12,Jay,,en,65.92.66.68,tomaryshea@sympatico.ca,14611216,000000122560872,4,5,,5
318316,15-JAN-12,05-JAN-12,Priya,,en,76.69.124.55,bonnie60@sympatico.ca,14490560,000000122355305,2,1,When I asked for a supervisor in Canada I was given a lot of talk back and eventually the rep hung up on me,2
318753,15-JAN-12,14-JAN-12,Carlos,,en,70.27.139.81,jessica_mullins@sympatico.ca,14606424,000000122571289,1,4,"I have had to change my password on my computer probably 10 times in the past 5 years since I have been with you because my the moden you gave me sucks & is not working properly.  I go will use my computer, it asks for my wifi pass & network than keeps saying it is not accepted.  I am leaving bell soon.",1
318754,15-JAN-12,21-DEC-11,Anne-Marie,,en,70.55.3.244,janetanddrew@sympatico.ca,14317446,000000122055830,5,5,Can't think of anything,5
318755,16-JAN-12,14-JAN-12,Richard,,en,70.29.6.169,stanmech@sympatico.ca,14610714,000000122559476,5,5,,5
318756,16-JAN-12,11-JAN-12,Juan Carlos,,en,69.156.211.45,jk.howe@sympatico.ca,14568528,000000122501623,5,5,,5
318757,16-JAN-12,14-JAN-12,Reina,,en,184.144.164.240,dagorman@sympatico.ca,14604010,000000122569203,4,,I'm waiting for replacement modem...will know when I get it.,3
318758,16-JAN-12,13-JAN-12,Yves,,fr,69.159.167.236,rogersarrasin@sympatico.ca,14599367,000000122543296,5,5,,4
318759,16-JAN-12,14-JAN-12,Jeannette,,en,184.144.164.240,dagorman@sympatico.ca,14604012,000000122570068,5,,waiting for replacement modem...will know when received.,3
318760,16-JAN-12,11-JAN-12,Denis,,en,69.158.55.58,judy_carey@sympatico.ca,14568980,000000122482961,5,5,,5
318761,16-JAN-12,13-JAN-12,Jose,,en,70.49.188.173,bill.lindeman@sympatico.ca,14590720,000000122554250,4,4,"I believe the wait time for a bell representative was quite long,like 20 minutes,a shorter time on hold waiting for help would be MUCH nicer",4
318762,16-JAN-12,13-JAN-12,Kishore,,en,174.93.115.53,dbmw282@bell.net,14592106,000000122542780,5,5,,4
318763,16-JAN-12,15-JAN-12,Claudia,,en,70.26.38.85,abelford@bell.net,14612030,000000122578451,5,5,Your customer Care was one of the most helpful person I have ever dealt with and appreciated her help Thank You Alice Belford,5
318764,16-JAN-12,14-JAN-12,Priyanka,,en,173.243.32.41,hayesd@sympatico.ca,14605708,000000122567665,4,4,,4
318765,16-JAN-12,15-JAN-12,Hency,,en,208.73.40.1,stephen.dolhan049@sympatico.ca,14619264,000000122574958,5,5,,4
318766,16-JAN-12,15-JAN-12,Mohamed Ahmed,,fr,69.156.216.13,mkhiat@sympatico.ca,14617364,000000122582436,5,5,,5
318767,16-JAN-12,15-JAN-12,Mohamed,,fr,76.71.169.146,macaron2002@sympatico.ca,14616756,000000122579427,4,3,,3
318768,16-JAN-12,14-JAN-12,Kimberly,,en,208.64.105.2,joeplati@sympatico.ca,14606612,000000122559256,3,3,"Kimberly was helpful, very proffesional.
We have been customers for over 25 years, and have honored our aggrement. Bell did not, we had a internet plan that we were overpaying for, bell continually raised the price, and took away our bundle incentive. Kimberly made adjustments that we can live with,however we dont appreciate being taken advantage of by BEll!!
",2
318769,16-JAN-12,12-JAN-12,Marco,,en,70.27.130.35,lloyd.freel@sympatico.ca,14583588,000000122519969,5,4,,5
318770,16-JAN-12,06-JAN-12,Ghaleb,,en,50.100.80.193,grumpy_pants@bell.net,14508948,000000122390922,4,4,,5
318771,16-JAN-12,15-JAN-12,Bernard,,en,70.24.105.219,pianoman7@sympatico.ca,14618042,000000122580913,5,4,,5
318772,16-JAN-12,15-JAN-12,Madhu,,en,174.89.28.174,debbieagnew@sympatico.ca,14613620,000000122576903,5,5,,5
318773,16-JAN-12,10-JAN-12,Marouen,,fr,70.30.214.150,famillegoyette@bell.net,14552210,000000122462165,1,1,"-Selon moi tout devrait être mieux. -Mon antenne a souvent de la difficulté à avoir un signal.
-Mon Internet est toujours très, très, très lent (c'est drôle que vous appeler ça de la haute vitesse, à moins que vous parlez d'altitude??)
- Lorsque le représentant me parlait et me demandais d'effectuer des actions, j'avais même pas internet. J'ai passé 45 minutes juste pour avoir internet.
- Après on m'a téléphoner pour me dire que la vitesse sera rétabli d'ici une semaine et là c'est encore pire qu'il y a une semaine.
- Une des mes prises téléphonique fait du bruit
-Je peux pas mettre dans outlook d'autre courriel comme mon gmail à moins d'entré de la programmation. J'avais pas à faire ça avec vidéotron.

Je tiens à préciser que Marouen a été très poli et disponible. Le problème c'est qu'il se suffit pas d'être gentil, il faut que le service fonctionne.
",1
318774,16-JAN-12,28-DEC-11,Henry,,en,70.53.111.170,r.parkes@sympatico.ca,14399024,000000122176850,5,5,nothing,5
318775,16-JAN-12,14-JAN-12,Darwin,,en,184.144.76.58,glennhill4@sympatico.ca,14605444,000000122561197,5,4,,5
318776,16-JAN-12,15-JAN-12,Ben Mahmoud,,fr,70.29.150.59,adeslongchamps@sympatico.ca,14612064,000000122576490,5,4,SATISFACTION TOTALE,5
318777,16-JAN-12,14-JAN-12,Elijah,,en,69.157.168.16,olchiu@sympatico.ca,14608914,000000122561404,5,4,my desk top still can't serge the internet,4
318778,16-JAN-12,14-JAN-12,Eddy,,en,64.229.169.142,s.parkes@sympatico.ca,14610062,000000122570120,3,5,"I spoke with two reps. The first rep said I'd probably need a new modem so put me through to someone who could help. Even though the first rep said he explain what the problem was with the second rep, the second guy had me explain the who thing again.  I hate to say this, but I couldn't understand anything he was saying.  He said a tech guy would have to check the phone line inside and outside my apt because that is where the problem was.  The tech arrived around 4pm and all he needed to do was put in a new modem so he probably didn't need to make the stop here.  He tech who installed the modem was very nice and got everything sort out quickly and was able to answer all my questions.  I was very pleased with the his help.  The issues I have are usually when you phone in because the person on the phone is always hard to understand.  Putting that all aside, everything has been resolved and in the end I was very pleased with the service the tech (who showed up at my place)provided.  ",
318779,16-JAN-12,15-JAN-12,Mathieu,,fr,69.156.170.49,realbeaulieu90@sympatico.ca,14618318,000000122575807,5,5,,5
318780,16-JAN-12,15-JAN-12,Ajay,,en,69.158.65.245,sbasavaraj@bell.net,14618886,000000122583979,5,5,,5
318781,16-JAN-12,24-DEC-11,Jessica,,en,69.158.65.245,sbasavaraj@bell.net,14354698,000000122106499,5,5,,5
318782,17-JAN-12,14-JAN-12,Jason,,en,76.69.142.15,anyo@bell.net,14602646,000000122562596,5,4,,5
318783,17-JAN-12,14-JAN-12,Pavan,,en,174.95.206.212,marbo65@sympatico.ca,14607874,000000122555052,2,2,"Ongoing intermittent, frequent internet disruption with the Internet at the most inconveinient times. Techs coming to my home, sometimes 3 times a month. It never gets fixed. Very frustraighting. And I still have to pay. This compounds my frustraition.
",2
318784,17-JAN-12,14-JAN-12,Houssem,,fr,184.148.219.189,huguette.la@sympatico.ca,14605878,000000122570885,1,1,résoudre le problème avec quelqu'un de plus compétant surtout venant de la Tunisie.,
319243,15-JAN-12,13-JAN-12,Mariem,,fr,70.26.191.149,simardh@sympatico.ca,14600160,000000122533318,3,3,,3
319244,15-JAN-12,14-JAN-12,Sahali,,fr,65.94.1.237,daniel_larose@sympatico.ca,14604062,000000122561768,4,2,"ma demande a été transferer a un autre departementet ,confirmation 122561958 et j'attend toujours un appel de Bell pour finaliser mon probleme...ce n'est pas le premiere fois que le probleme apparais et je me pose des questions si au sujet de ma fidélité avec Bell
",3
319245,15-JAN-12,14-JAN-12,Gabriel,,en,69.158.114.33,sshood@sympatico.ca,14610690,000000122556441,5,5,NOTHING. WELL DONE!,5
319246,15-JAN-12,14-JAN-12,Stephanie,,en,74.14.21.185,gary.templeton@sympatico.ca,14605254,000000122561381,5,5,,5
319247,15-JAN-12,14-JAN-12,Aymen,,en,174.92.173.110,michael.atsalis@bell.net,14608292,000000122569909,4,3,,3
319248,15-JAN-12,14-JAN-12,Danny,,en,74.14.21.185,gary.templeton@sympatico.ca,14605256,000000122561383,5,5,,5
319249,15-JAN-12,14-JAN-12,Souhir,,en,174.92.173.110,michael.atsalis@bell.net,14608294,000000122566632,4,3,,3
319250,15-JAN-12,14-JAN-12,Florence,,en,64.231.46.99,tedlin@sympatico.ca,14611016,000000122564693,4,4,It was hard to hear her. I'm going deaf and I found it a little difficult to hear what she was saying clearly. She did make a slight adjustment which helped a little. ,4
319251,15-JAN-12,13-JAN-12,Mohan,,en,64.231.130.84,pipeslewis@sympatico.ca,14598578,000000122537467,5,5,The internet shouldn't need to be re-booted just because the power was out.,3
319252,15-JAN-12,13-JAN-12,Vijay,,en,184.148.183.126,beate.geoffrey@sympatico.ca,14590586,000000122536009,5,5,Everything was fine.,5
319253,15-JAN-12,12-JAN-12,Ayoub,,fr,174.92.237.123,palortie@sympatico.ca,14585674,000000122514309,5,2,Ma demande n'a pas été résolue mais le conseiller m'a référé à un autre département qui m'a contacté rapidement.,5
319254,15-JAN-12,13-JAN-12,Ayoub,,fr,70.51.172.123,sidysco@sympatico.ca,14600150,000000122548497,4,4,,4
319255,15-JAN-12,14-JAN-12,Merly,,en,70.27.123.145,chuckles6850@bell.net,14603710,000000122565245,5,5,,5
319256,15-JAN-12,14-JAN-12,Linda,,en,70.26.41.93,shawn.kalra@sympatico.ca,14610406,000000122568998,1,1,"Honor the contract, don't lie to the consumer. Especially when the consumer has been loyal for over 20 years. Will never use bell again.",1
319257,15-JAN-12,14-JAN-12,Aymen,,fr,76.65.137.86,poulin.denis@sympatico.ca,14609350,000000122562130,5,5,"Dabord je dois vous préciser que le francais de M. Aymen était excellent comparativement à d'autre avec qui j'ai dû parler dans le passé. Ons'est très bien compris et a réglé mon problême qui était causé par l'anti-virus de Bell.
Merci",5
319258,15-JAN-12,14-JAN-12,Reina,,en,70.51.217.247,jim.clemence@sympatico.ca,14606474,000000122569376,5,5,"nothing,everything went well. Thank you for your service.",5
319259,15-JAN-12,14-JAN-12,Luis,,en,74.14.190.17,intertrade@sympatico.ca,14605970,000000122572426,5,5,I am compleetely satisfied with the service with bell internet and i do not fell that bell needs any changes to improve their service.. Price wise..oommm...,5
319260,15-JAN-12,14-JAN-12,Ayoub,,fr,76.69.236.99,gastonjod@sympatico.ca,14605268,000000122564567,3,1,Améliorer la ligne téléphonique pour qu'on puisse se comprendre mieux.,4
319261,15-JAN-12,14-JAN-12,Andrea,,en,76.68.49.151,kenneth.meiklejohn@sympatico.ca,14607032,000000122562710,4,4,Ask a couple more basic questions about my system configuration to move the call along faster.,5
319262,15-JAN-12,05-JAN-12,Michael,,en,174.91.55.187,howeydoug@sympatico.ca,14494668,000000122356233,4,5,A better deal?,5
319263,15-JAN-12,14-JAN-12,Wajdi,,fr,65.94.252.194,gbs084@bell.net,14605282,000000122568130,4,4,,5
319264,15-JAN-12,13-JAN-12,Ingrid,,en,65.93.108.98,b.g.nolan@sympatico.ca,14590436,000000122533059,5,5,,4
319265,15-JAN-12,14-JAN-12,Saoussen,,fr,76.65.62.66,rosepp@sympatico.ca,14609916,000000122566840,2,1,"À la suite d'une panne d'iNTERNET j'ai obtenu un excellent service avec une technicienne pour la remise en marche de mon ordinateur. Par la suite j'ai communiqué à nouveau avec votre service technique à cause d'un problème relié au précédent. Mon ordinateur était bien relié au service sauf que mon deuxième ordi.ne pouvait pas se connecter sur Internet. Le deuxième ordi.est relié au premier par un routeur non fourni par Bell. Le préposé chez Bell m'a dit qu'il ne pouvait pas m'aider et m'a donné un numéro de téléphone pour rejoindre le fabricant de mon routeur en Californie!
J'ai trouvé cette solution illogique alors que tout fonctionnait bien avant... alors j'ai débranché mon modem SpeedStream (Bell) et mon routeur Lynksys (Cisco) et après une minute j'ai rebranché les deux et le signal Internet est revenu sur le deuxième ordinateur.
Je pense que le technicien de Bell aurait pu me donner une telle indication plutôt que me référer en Californie!
Pierre Rose rosepp@sympatico.ca

  ",3
319266,15-JAN-12,14-JAN-12,Mario,,en,65.92.2.185,ken.belcher@sympatico.ca,14607018,000000122568586,5,5,,5
319267,15-JAN-12,14-JAN-12,Ritwik,,en,70.27.16.151,sewellm@sympatico.ca,14610344,000000122561601,5,5,"All the tech support people have been polite and helpful, as was Ritwik. The business office people are polite, too, but a little bit stupid.",4
319268,15-JAN-12,14-JAN-12,Suresh kumar,,en,184.151.63.132,michael.searl@bell.net,14608302,000000122555670,1,1,"The answer between 2 technicians should have been the same. I feel the first technician was less than honest with me when he put me on hold to see if they could have the power supply delivered ""tonight"" (his word). 2nd technician on Sunday said this isnt how it works. Ticket 122555670. I emphasised the importance of having this for Monday morning for work purposes and I was told it would take 2 to 3 business days to have a new power supply shipped to me, or I could go and try to find one and pay for it myself. As a result, I called Rogers. They will be here Monday morning, 8am to switch my TV and Internet over to them. This is faster than Bell being able to resolve my power supply issue. Good luck to Bell if this is their idea of resolving my issue. As a result, I will consider moving my phone over this week as well.",1
319269,15-JAN-12,14-JAN-12,Miguel,,en,64.229.220.81,jane.strother@sympatico.ca,14606158,000000122567154,5,5,NOT A THING,4
319270,15-JAN-12,13-JAN-12,Youssef,,fr,67.70.24.53,marielle.roberge8@sympatico.ca,14596898,000000122539878,4,4,"Je suis satisfaite mais j'espère que je ne serai pas obligé de rappeler encore le mois prochain pour d'autres modifications, car c'est assez long de passer d'une personne à une autre.",4
319271,15-JAN-12,13-JAN-12,Houcem,,fr,174.95.220.211,denisfrancine8@sympatico.ca,14592216,000000122551236,3,1,le problème n'est pas résolu,3
319272,15-JAN-12,29-DEC-11,Revathi,,en,50.101.223.107,p.cadeau@sympatico.ca,14413602,000000122189513,5,1,still having problems with internet Ihave to shut down then restart,
319273,15-JAN-12,13-JAN-12,Tara,,en,174.93.50.55,msbalanca@sympatico.ca,14597774,000000122549205,3,3,explain better with a confirmation by email regarding the change.,4
317785,18-JAN-12,17-JAN-12,Helmi,,fr,70.26.202.176,figura.philipson@bell.net,14637016,000000122637939,4,4,"par deux fois, dont hier a 19H, un conseiller Bell m a raccroché au nez. Quelle est cette politique? le conseiller terminait il a 19H pour me quitter de la sorte? En outre, je ne comprends absolument rien a mes factures!!! Depuis le début, je n ai pas payé une seule fois le meme montant, c est extremement opaque comme systeme de facturation!",3
317786,18-JAN-12,17-JAN-12,Khalil,,fr,74.12.221.47,gmdeguire@sympatico.ca,14637746,000000122621865,5,5,,5
317787,18-JAN-12,17-JAN-12,Maria,,en,76.69.102.97,mikeandjoan@sympatico.ca,14641934,000000122634781,4,4,,5
317788,18-JAN-12,17-JAN-12,Radhika,,en,69.157.56.179,bjansman@bell.net,14634316,000000122640821,4,3,put me in touch with 611 to the phone repair line,4
317789,18-JAN-12,18-JAN-12,Ricardo,,en,174.95.59.220,JudiLloyd@bell.net,14632814,000000122642176,5,5,Nothing - Ricardo was very helpful.,5
317790,18-JAN-12,17-JAN-12,Stephan,,en,70.54.91.107,moniquetardif@sympatico.ca,14642178,000000122639862,4,5,The telephone line connection was not very clear and it was difficult to hear the technician although we did ok.,4
317791,18-JAN-12,17-JAN-12,Walid,,fr,70.53.155.166,dianelabrecque@sympatico.ca,14636122,000000122628430,2,2,"Bien informer votre personnel afin qu'il puisse dire que c'était possible de supprimer tous les emails dans ma boite d'un seul coup et non pas de le faire page par page, de 1 à page 90! Au second appel, le garçon l'a fait pour moi et m'a montré comment.",3
317792,18-JAN-12,17-JAN-12,Harjeeth,,en,74.14.88.251,madamek@sympatico.ca,14641072,000000122631294,4,4,,5
317793,18-JAN-12,16-JAN-12,Estephania,,en,74.14.61.236,al.lindapomeroy@bell.net,14620730,000000122599732,5,4,Your company should not have made the billing mistake in the first place.,4
317794,18-JAN-12,17-JAN-12,Serina,,en,65.95.26.79,Glenn.Palmer@bell.net,14632776,000000122640052,1,2,Spent over 80 minutes on the phone,2
317795,18-JAN-12,17-JAN-12,Marouen,,fr,67.68.70.87,adenise@bell.net,14633114,000000122624944,5,5,"À vrai dire, je ne sais pas, MAIS :
Avant qu'on me communique avec Marouen, j'ai dû - comme partout ailleurs - peser sur les tonnes d'options (1, 2, 3, 4 ou 5, etc.) à plusieurs reprises, m'identifier par ma voix (si j'avais été enrhummée, que serait-il arrivé?) et bien d'autres trucs qui me rendaient, je dois admettre, un peu dingue. Bref, j'ai passé, je dirais, environ une heure au téléphone pour régler un petit problème qui n'a pris que moins de cinq minutes à régler.",
317796,18-JAN-12,17-JAN-12,Mohamed Radhouene,,fr,76.67.143.69,gh.bouchard@sympatico.ca,14637606,000000122632943,2,2,"J'ai mentionné que mon celluraire à ma demande avait été barré pour ne pas recevoir de message texte. Il m'a dit de donner un numéro de tel avec afficheur et qu'il ne pouvait rien faire pour réactiver mon internet.
J'ai donné mon no de tel dont j'ai l'afficheur mais rien n'a fonctionné.
En soirée j'ai utilisé le no du cell à mon épouse et tout à fonctionné.
Pourquoi devrais-je payer des frais pour le message texte pour ce dépannage.",4
317797,18-JAN-12,17-JAN-12,Moez,,fr,70.51.11.21,ginettedion@bell.net,14637682,000000122626219,5,5,rien tout a ete tres clair,4
317798,18-JAN-12,17-JAN-12,Marga,,en,174.95.146.27,fengchen@sympatico.ca,14636982,000000122629745,4,4,,5
317799,18-JAN-12,17-JAN-12,Bettaib,,en,170.252.248.205,rskugler@sympatico.ca,14644224,000000122619599,4,4,,4
317800,18-JAN-12,17-JAN-12,Mohsen,,fr,184.145.153.246,dschabot@sympatico.ca,14636416,000000122628205,5,5,Tout était correct.,5
317801,18-JAN-12,17-JAN-12,Jeffery,,en,74.15.241.32,mctts@sympatico.ca,14641646,000000122641081,4,4,"Jeff did an excellent job of guiding me through the test proceedure. However the problem did resolve itself the next day, as he said it might!",5
317802,18-JAN-12,15-JAN-12,Ammar,,fr,174.88.253.175,dgenier@sympatico.ca,14613740,000000122578994,3,1,regler le probleme,
317803,18-JAN-12,17-JAN-12,Oscar Ernesto,,en,76.69.28.187,handt@bell.net,14638016,000000122635504,5,5,Nothing this time.,4
317804,18-JAN-12,17-JAN-12,Jesus,,en,70.52.143.114,crystalhelms@sympatico.ca,14635544,000000122639206,5,5,,5
317805,18-JAN-12,17-JAN-12,Linda,,en,69.157.119.25,winnie.m@sympatico.ca,14646460,000000122638815,5,5,none,5
317806,18-JAN-12,17-JAN-12,Mohamed Hedi,,fr,69.156.203.93,gilles.goulet@sympatico.ca,14637650,000000122632527,2,3,"Avoir des gens compétents pour régler notre problème. J'ai du passer par 3 personnes, dont a peu près 1 heure avec chacune. L'appel n'a pas été placé à 15:00hrs mais vers 13:30hrs. Le problème a été résolu en bonne partie vers 17:00hrs. C'est énorme....",2
317807,18-JAN-12,17-JAN-12,Luis,,en,64.231.89.54,millsja@bell.net,14641978,000000122618336,4,4,,4
317808,18-JAN-12,17-JAN-12,Priyanka,,en,50.101.155.243,joan.hadley@sympatico.ca,14639192,000000122635916,4,,I had trouble hearing the technician.,4
317809,18-JAN-12,17-JAN-12,Francis,,en,76.68.52.239,iangoodman@sympatico.ca,14638366,000000122623103,3,3,"As you failed to change my January billing as promised, I believe I that I should receive a credit for January as well as February.",4
317810,18-JAN-12,17-JAN-12,Adnan,,en,64.231.147.172,rs1477@sympatico.ca,14644204,000000122615752,4,4,Dont we over the top on getting a reply on how well you have done. This is the 3rd request. I had two calls and now this e-mail. I could become anoying.,4
317811,18-JAN-12,17-JAN-12,Alex,,en,174.91.172.141,gayle.simpson@sympatico.ca,14637450,000000122638024,5,4,"There was a very long wait time to reach your representative, also, the music playing while waiting was extremely loud.  It made the wait much, much worse.  I know the music volume may seem petty but it truly made the wait seem endless.",5
317812,18-JAN-12,17-JAN-12,Juan Carlos,,en,24.201.43.122,bob.leslie@sympatico.ca,14634408,000000122637079,5,4,Juan was very good. Tried to solvce the problem at Support Level #1. His tools would allow him to do 1st Level testing. He politely told me that he would have to escalate the problem to Level #2. A young lady on Level 2 did further testing and said that she would send out a technician today between 12 and 5 as it appeared that it could be the modem or the line itself. I will be COMPLETELY SATISFIED is the technician is able to solve the problem when he comes.,5
317813,18-JAN-12,17-JAN-12,Rabeb,,fr,70.49.66.241,rejean.allaire@bell.net,14643746,000000122634405,4,4,attente mois logtemps sur la ligne,5
317814,18-JAN-12,16-JAN-12,Shirley,,en,70.49.226.47,david.kilgour@bell.net,14623048,000000122591523,4,2,"We switched from cable internet and the household is finding your service much slower. your CCR assisted in determining our service was working as well as it is supposed to be. honestly, we may need to switch back to cable.",3
318317,15-JAN-12,12-JAN-12,Daniel,,en,70.54.79.54,mn_pelletier@sympatico.ca,14584932,000000122522609,5,5,Nothing.  Daniel was warm and helpful.,5
318318,15-JAN-12,11-JAN-12,Leila,,en,66.176.234.59,esther-gerald@bell.net,14566442,000000122483512,2,1,re-connect my internet,1
318319,15-JAN-12,14-JAN-12,Karen,,en,174.91.62.89,patgeni.pontrelli@sympatico.ca,14609074,000000122557230,4,5,,5
318320,15-JAN-12,11-JAN-12,Sandra,,en,74.12.251.188,lwoolley@sympatico.ca,14570342,000000122482237,4,3,"Switch to actual people to answer the phone instead of automated voices and having to press this and press that....
NO ONE LIKES THIS SYSTEM.  Create jobs for our Canadian People ",3
318321,15-JAN-12,11-JAN-12,Michael,,en,70.53.104.44,erco@sympatico.ca,14566376,000000122488610,4,4,,3
318322,15-JAN-12,08-JAN-12,Wynbert,,en,70.30.91.73,m-e.baker@sympatico.ca,14532648,000000122417711,4,4,Give me the option to be taught to do it myself. ,4
318323,15-JAN-12,13-JAN-12,Jessica,,en,76.65.4.25,acomeau@sympatico.ca,14589702,000000122553806,5,5,Answered the call sooner - reduced wait time.,4
318324,15-JAN-12,12-JAN-12,Jordan,,en,64.231.13.87,mt0105@sympatico.ca,14585116,000000122526469,5,5,Nothing,5
318325,15-JAN-12,14-JAN-12,Tathiana,,en,184.147.189.154,SeaJayT@sympatico.ca,14602072,000000122563640,5,5,none,4
318326,16-JAN-12,15-JAN-12,Oussema,,fr,76.69.114.218,elaineglenn@sympatico.ca,14614116,000000122580900,5,5,,5
318327,16-JAN-12,15-JAN-12,Mindy,,en,70.30.232.138,ahill@bell.net,14612110,000000122584877,3,1,"have more people from Quebec answering your phone it's not very nice to have people in other countries whom you can not understand they are saying, make it more dificult for the clients",3
318328,16-JAN-12,15-JAN-12,Nikitha,,en,76.67.66.122,candi3@sympatico.ca,14612930,000000122584550,5,5,"There is nothing that I can think of, the representative was very professional and polite and kept me on the line to ensure the wireless for all other devices in the home were also working",5
318329,16-JAN-12,11-JAN-12,Elsy,,en,64.231.202.75,hr.canoe42@sympatico.ca,14567688,000000122484016,4,4,"Elsy did resolve the issues with the modem, after she walked me through the troubleshooting. The only thing I wasn't happy with was that she seemed impatient with me when I didn't understand some of the directions and asked me if there was another person she could talk to who could understand. I said there was only me. (I understand that you probably have to deal with difficult customers, but I don't think this was the case here )We worked through the process and finally had success. ",5
318330,16-JAN-12,15-JAN-12,Sofien,,fr,70.52.55.40,jlalonge@sympatico.ca,14615672,000000122585769,5,5,,5
318331,16-JAN-12,14-JAN-12,Naveed,,en,70.27.129.184,boroday21@bell.net,14603174,000000122567306,5,5,,5
318332,16-JAN-12,12-JAN-12,Martina,,en,67.71.117.250,PMacDougall@bell.net,14576264,000000122519293,4,4,"I have no complaint with the TYechnician(s) who came to check the proiblem HOWEVER, i could not be LESS SATISFIED with the utter incompetence of nd Bell Mail administration,procedures.",2
318333,16-JAN-12,13-JAN-12,Nandhini,,fr,70.24.212.217,c.fargnoli@sympatico.ca,14577862,000000122530733,5,5,,4
318334,16-JAN-12,05-JAN-12,Ben Mahmoud,,fr,64.229.130.8,gilles.beliveau@sympatico.ca,14493958,000000122363747,5,5,"tres satisfait du service, on m'a fait parvenir la piece defectueuse rapidement  et le diagnostique a ete rapide et precis.Cependant  la vitesse du reseau est decevante ce qui fait que je ne recommanderais pas a mes amis de passer a Bell....",2
318335,17-JAN-12,13-JAN-12,Joan,,en,184.146.65.93,yolanderosalle@bell.net,14601720,000000122535181,5,5,nothing your service and concerns of my satisfaction were well met. thanks,5
318336,17-JAN-12,15-JAN-12,Hency,,en,50.101.170.41,robotto@bell.net,14618536,000000122583114,4,4,,5
318337,17-JAN-12,16-JAN-12,Amy,,en,69.159.84.209,flampo@sympatico.ca,14624146,000000122602880,5,5,"Nothing, very professional and helpful.",5
318338,17-JAN-12,16-JAN-12,Sudheer,,en,70.53.107.208,judybiro2@sympatico.ca,14626436,000000122613466,4,4,"Cut the wait time on hold before I can speak to a person. Hire more people.
",5
318339,17-JAN-12,16-JAN-12,Serina,,en,64.228.91.195,ckwilcox@sympatico.ca,14622556,000000122600619,5,5,,4
318340,17-JAN-12,16-JAN-12,Franssesca,,en,184.144.38.102,kenpj@sympatico.ca,14626698,000000122593926,1,1,Everything!,1
318341,17-JAN-12,16-JAN-12,Paola,,en,184.144.38.102,kenpj@sympatico.ca,14626700,000000122595150,1,1,Everything!,1
318342,17-JAN-12,16-JAN-12,Sandra,,en,74.15.244.87,keith.daniels@sympatico.ca,14626658,000000122602985,1,1,Resolved my issue,1
318343,17-JAN-12,16-JAN-12,Mike,,en,174.93.45.212,dcmurphy@sympatico.ca,14623136,000000122594220,1,1,He argued with me.  All I wanted to do was talk to Loyalty Dept.  He said I could only talk to them if I was cancelling my account.  I said I was looking to lower my monthly costs and he said there was nothing for existing customers.  He wouldn't transfer me.  SO I had to hang up and try again.  Very disappointed indeed.  I called again and was transferred to loyalty and that person was great.  Very helpful.  Cora Murphy,3
318344,17-JAN-12,16-JAN-12,Nathan,,en,174.93.45.212,dcmurphy@sympatico.ca,14623140,000000122594407,5,4,,5
318345,17-JAN-12,16-JAN-12,Paul,,en,70.31.70.76,blightbody@bell.net,14621726,000000122609328,1,1,Have English speaking employees who know what they are doing,1
318346,17-JAN-12,16-JAN-12,Rym,,fr,64.229.213.213,reginep3@sympatico.ca,14629998,000000122593313,4,4,,5
318347,17-JAN-12,16-JAN-12,Juan Carlos,,en,184.145.74.92,a.g.mills@sympatico.ca,14620514,000000122591985,5,5,,4
318348,17-JAN-12,30-DEC-11,Mariem,,fr,76.69.196.108,ticu_o@bell.net,14429990,000000122219453,1,1,,1
318349,15-JAN-12,14-JAN-12,Leslie,,en,184.147.127.203,rob.swain@sympatico.ca,14609760,000000122559956,5,5,n/a,5
318350,15-JAN-12,14-JAN-12,Ibtissem,,fr,70.53.248.224,taissiraref@sympatico.ca,14610960,000000122556982,5,4,ameliorer la vitesse comme c'est ent4endu durant l'initial entente7mb non 4.7mb,5
318351,15-JAN-12,03-JAN-12,Manel,,fr,65.92.217.78,chamberlandr@sympatico.ca,14459778,000000122290931,5,5,,5
318352,15-JAN-12,13-JAN-12,Wayne,,en,70.31.99.73,suebee@sympatico.ca,14600558,000000122540168,5,5,Reduced the price of my service even more if that was possible!,5
318353,15-JAN-12,13-JAN-12,Allan,,en,67.71.147.133,mm.mw.tyler@sympatico.ca,14597586,000000122543314,3,2,"In a timely fashion, provide me with some idea why from 1700hrs until 2100 hrs approx., I find it impossible to pick-up messages from my email. Prior to these times, I have no problems. This has occured in the last three months.  At first it was intermittent, now it is a constant problem.   ",3
318354,15-JAN-12,03-JAN-12,Mohamed,,en,76.65.162.14,agathacdiniz@sympatico.ca,14457660,000000122300346,4,5,,4
318355,15-JAN-12,15-JAN-12,Chuck,,en,64.228.136.50,pfriedl2@sympatico.ca,14609232,000000122572674,4,5,"Solved the problem the first time
3rd time, 3rd person solved it...I am sure it was because it recurred that is why they looked another issue",4
318356,16-JAN-12,15-JAN-12,Abid,,en,174.95.64.90,khartjes@sympatico.ca,14616134,000000122585702,4,4,,4
317273,12-JAN-12,11-JAN-12,Karingula,,en,76.71.57.71,jim.couper@sympatico.ca,14568456,000000122484383,3,4,"Followed through.  
This was my second call -- the first being on Dec 22nd when I spoke to Pete in Toronto (not his fault even though he arranged it) -- and it was made to find out what had happened to my replacement modem that was promised.
Jim.",3
317274,13-JAN-12,12-JAN-12,Luis,,en,74.14.153.113,louisebrodigan@bell.net,14583684,000000122524594,5,5,I had called numerous times before without satisfaction but Luis resolved the problem to my complete satisfaction the other technesions told me that the problem was my computer.the problem was the WIFI configuration ..Louise Brodigan,5
317275,13-JAN-12,11-JAN-12,Shakeel,,en,76.64.150.237,Luc_Jolivet@bell.net,14562510,000000122498534,5,5,Nothing. He was amazing,5
317276,13-JAN-12,12-JAN-12,Zishan,,en,67.68.43.204,jarekijola@bell.net,14581700,000000122520306,2,2,"I was on hold and then transfer to 
another person.",2
317277,13-JAN-12,12-JAN-12,Andrea,,en,70.49.23.138,gloriasanderson@bell.net,14580728,000000122517144,5,4,,5
317278,13-JAN-12,12-JAN-12,Mohsen,,fr,65.93.49.158,sorel.duquette@sympatico.ca,14587820,000000122528165,5,5,,5
317279,14-JAN-12,11-JAN-12,Moises,,en,50.100.209.50,lucio.saluri027@sympatico.ca,14570288,000000122504944,4,4,,4
317280,14-JAN-12,13-JAN-12,Kanni,,en,70.26.180.168,sallyandpeter@sympatico.ca,14599745,000000122553543,5,5,,5
317281,14-JAN-12,13-JAN-12,Abdul,,en,70.55.15.77,keither@bell.net,14595586,000000122545007,5,5,"nothing, except offer unlimited internet usage instead of having a cap",3
317282,14-JAN-12,13-JAN-12,Richard,,fr,70.55.165.112,mario.deagostinis@sympatico.ca,14596908,000000122551573,1,1,"Il me manque toujours les canaux 112, 114 et 115
On m'a dit que c'était un problème général et qu'on ne sait pas quand est-ce que ce sera réparé.
Sauf que moi je continue à payé pour ses 3 canaux. ",2
317283,14-JAN-12,13-JAN-12,Gustavo,,en,74.14.152.80,acapella@bell.net,14589682,000000122549837,5,5,,5
317284,14-JAN-12,13-JAN-12,Luis,,en,70.31.60.245,subhani@bell.net,14600548,000000122535277,1,1,LISTEN!!!! Don't just dismiss a customers request for assistance as a component fault and not internet related. Subsequent assistance by someone else determined there was no problem with my computer or printer! ,2
317285,14-JAN-12,13-JAN-12,Wassim,,fr,69.159.91.221,pierre.dugal@sympatico.ca,14598548,000000122542870,5,5,,5
317286,14-JAN-12,12-JAN-12,Kat,,en,184.146.140.116,ternconsulting@bell.net,14588228,000000122512020,5,5,,5
317287,14-JAN-12,08-JAN-12,Mary ruksana,,en,184.146.140.116,ternconsulting@bell.net,14535244,000000122416761,5,5,,5
317288,14-JAN-12,13-JAN-12,Emylie,,fr,67.68.80.18,bretonlouise@sympatico.ca,14590912,000000122541417,5,4,,5
317289,14-JAN-12,13-JAN-12,Ridha,,fr,70.30.194.227,j_lepine@sympatico.ca,14594494,000000122548033,5,5,,5
317290,14-JAN-12,11-JAN-12,Porushotham,,en,174.92.56.136,dumitru.t@sympatico.ca,14566074,000000122500384,5,4,OK,5
317291,14-JAN-12,13-JAN-12,Walid,,fr,70.49.78.34,boldeleaugerald@sympatico.ca,14590840,000000122546646,5,4,,4
317292,14-JAN-12,13-JAN-12,Sofien,,fr,65.94.182.126,jmcmeekin@sympatico.ca,14595056,000000122551024,4,4,,4
317293,14-JAN-12,28-DEC-11,Nisha,,en,70.49.231.10,sascha12@sympatico.ca,14400178,000000122165703,4,4,Nothing I can think of. Nisha quickly and correctly dianosed the problem and told me what I needed to do.,5
317294,14-JAN-12,12-JAN-12,Adam,,en,70.29.67.156,spollock@sympatico.ca,14587850,000000122511003,2,2,"When I first called on November 27 to up my 60 GB to 100 GB, they should have told me at that time that I could not do so on my older plan. Instead, I had to call back for 2 months in a row to get a credit for charging me for extra GB.

How frustrating! ",2
317295,14-JAN-12,07-JAN-12,Dilip,,en,70.49.231.10,sascha12@sympatico.ca,14526292,000000122398124,5,5,Nothing I can think of. Dilip was very helpful. He quickly and accurately diagnosed my problem and resolved it for me in  very efficient and helpful way.,5
317296,14-JAN-12,13-JAN-12,Antony,,en,174.89.63.216,relvet@sympatico.ca,14599048,000000122542095,5,5,Sometimes difficult to understand due to accent .,4
317297,14-JAN-12,13-JAN-12,Adnan,,en,184.145.121.236,djmca40@sympatico.ca,14592372,000000122536242,1,1,had a person whose english I could understand.,1
317298,14-JAN-12,13-JAN-12,Vincent,,en,174.61.121.28,wc.dm@sympatico.ca,14601450,000000122537438,1,1,be a little more helpfull,2
317299,14-JAN-12,13-JAN-12,Luis,,en,174.61.121.28,wc.dm@sympatico.ca,14601452,000000122533741,1,1,return a call when you say someone will call. ,1
317300,14-JAN-12,13-JAN-12,Vaishnavy,,en,65.92.30.128,dougdaigneault@sympatico.ca,14592482,000000122537003,5,5,nothing,5
317301,14-JAN-12,09-JAN-12,Elijah,,en,74.15.247.186,n.c.drury@sympatico.ca,14544254,000000122449582,5,4,"Have more people answering the phone.  I waited twice for over an hour.  
When I finally reached a real person they were able to deal with the problem compently ",3
317302,14-JAN-12,10-JAN-12,Ghislain,,fr,70.29.143.38,grihma@bell.net,14553140,000000122458668,4,4,,4
317303,14-JAN-12,09-JAN-12,Reina,,en,69.156.178.20,dlinde@sympatico.ca,14538904,000000122446003,5,4,,4
317304,14-JAN-12,13-JAN-12,Pat,,en,174.95.16.94,toni_urbanski@sympatico.ca,14601082,000000122533108,5,4,,4
317305,14-JAN-12,13-JAN-12,Lorraine,,en,174.95.16.94,toni_urbanski@sympatico.ca,14601080,000000122536306,5,5,,4
317306,14-JAN-12,13-JAN-12,Alun,,en,65.95.247.215,d___73@sympatico.ca,14591816,000000122550092,5,5,"Not charged me in the first place. :)
",3
317307,14-JAN-12,12-JAN-12,Gustavo,,en,65.95.29.82,bkeough@bell.net,14577488,000000122516068,5,5,Nothing,5
317308,14-JAN-12,09-JAN-12,Shiann,,en,76.64.23.229,stan.sugar@sympatico.ca,14546598,000000122431232,3,4,"Stop using India as your CSR domain.
It is time that Bell Canada has its support staff located in Canada.
It is an insult to your customer base that India is where you are employing your representatives.  There is extreme difficulty trying to speak and understand the support person.",3
317309,14-JAN-12,13-JAN-12,Luis,,en,74.12.47.85,chuck.slade@sympatico.ca,14591446,000000122535255,5,5,,4
317310,14-JAN-12,12-JAN-12,Karen,,en,70.24.207.202,peterfreeman@sympatico.ca,14585912,000000122511626,5,5,nothing,5
317311,14-JAN-12,10-JAN-12,Edward,,en,70.49.229.152,jd-fl-lake@sympatico.ca,14554248,000000122477802,5,4,"After the numerous calls to Bell, no one helping me, preiously survey sent stating how unhappy as a 30+year customer I was, this individual told me my modem had not been previously ordered, as was staed to me by at least 14 individuals.  He said the item would arrive in 2 days and it did!  I am still considering changing my provider after all the problems I have encountered in this one transaction!  J, Lake",1
317312,14-JAN-12,13-JAN-12,Maher,,fr,70.53.136.71,mmoffa@sympatico.ca,14597606,000000122551011,4,5,,5
317313,12-JAN-12,11-JAN-12,William,,en,65.92.25.202,dbrequadt@sympatico.ca,14565446,000000122494115,5,4,,4
317314,12-JAN-12,10-JAN-12,Edward,,en,174.94.34.57,kdmccoy@sympatico.ca,14555324,000000122459768,4,5,,3
317315,12-JAN-12,06-JAN-12,Ronald,,en,74.12.248.228,alanwerstuck@sympatico.ca,14504478,000000122368953,1,1,I would like someone to call me,1
315689,14-JAN-12,13-JAN-12,Jacob,,en,70.30.152.156,blacklion@bell.net,14590762,000000122546268,5,5,to complete informations on your system when ever you finish discusing a sale to client.,5
315690,14-JAN-12,11-JAN-12,David,,en,76.101.52.85,deerowsome@sympatico.ca,14565556,000000122495743,5,5,Not crazy about time it takes to speak to someone,5
315691,14-JAN-12,09-JAN-12,Arbi,,fr,216.209.114.70,elcaminofarm@sympatico.ca,14539274,000000122435262,5,5,rien de plus,5
315692,14-JAN-12,13-JAN-12,Kumar,,en,74.12.61.111,sandracharlesbassett@sympatico.ca,14599798,000000122536072,5,5,First rate technical assistance was provided with considerble patience for a non techie grandma,5
315693,14-JAN-12,13-JAN-12,Amine,,fr,64.229.212.119,gb1946@sympatico.ca,14593460,000000122548751,1,1,Avoir un personel QUALIFIE et courtois,1
315694,14-JAN-12,10-JAN-12,Jamel,,fr,69.157.153.45,jeanpierresusan@sympatico.ca,14554376,000000122476762,4,4,,5
315695,14-JAN-12,11-JAN-12,Marouen,,fr,174.91.248.23,hfrechette@bell.net,14567578,000000122505045,3,4,,5
315696,14-JAN-12,11-JAN-12,Rahul,,en,70.48.105.237,deb.d@sympatico.ca,14565518,000000122495918,1,4,"The representative was quite rude in my opinion.  We had this very same problem with our modem a few years back and we received a new modem and were up and running again.  This rep indicated we had a line problem that a service person would have to attend and check the lines.  He also indicated there was nothing wrong with our modem and that when the service person arrived he would simply plug it in and it would work.  I advised that we would appreciate receiving a new modem in the mail and that would rectify our problem.  He then agreed to send us one.  It arrived, we plugged it in and it now works!  So much for customer service - he made my daughter feel like she didn't know what she was talking about.  Also he did not inquire as to where to ship the new modem - it was sent to my old work location and thankfully I received it.  With the high cost of Bell that I am paying each month I would expect more of your people! ",2
315697,14-JAN-12,27-DEC-11,Jeannette,,en,65.95.25.93,edcrawford@sympatico.ca,14376646,000000122143733,3,1,"shorter time on phone 
I was om the phone four about 45 minuntes to 1 hour an it not working ",2
315698,14-JAN-12,13-JAN-12,Sana,,en,65.92.55.29,mcdowell57@sympatico.ca,14597182,000000122541731,5,5,Jill was brilliant on the Chat Line. She couldn't have done more or been more helpful or pleasant. Pleasure to do business with. Promote her.,5
315699,14-JAN-12,13-JAN-12,Marie,,fr,67.70.114.117,francinecotega@bell.net,14593180,000000122546170,5,,"Faire ma facture correctement, depuis 2 ans je n'ai jamais eu une facture correcte.....si ce probleme ne se corrige pas sur ma facture de Janvier je me verrai dans l'obligation de vous dire AUREVOIR car j'ai l'intention de faire affaire avec le cable qui avant me desservait et m'offrait un excellent service...........SI VOUS VOULEZ ME GARDER COMME CLIENT DONNER MOI SATISFACTION....... merci",3
315700,14-JAN-12,13-JAN-12,Zishan,,en,50.101.58.221,varleyart@sympatico.ca,14601254,000000122553805,5,5,,4
315701,14-JAN-12,13-JAN-12,Liza,,en,70.53.95.166,jacqueline.harron@sympatico.ca,14594524,000000122547144,5,3,"the new package for internet offered to me at $51.95 for the Fibe 12 is on your web site at $21.98 for 12 months for NEW customers only, how is that fair for a customer who has been with Bell for ages like more than 38 years. Also the agent istalled the bell security on my laptop and it caused my laptop to slow down and made some files not stopped working, I had to uninstall it, it just caused me so much frustration.",3
315702,14-JAN-12,13-JAN-12,Christine,,en,70.53.225.183,david.gold@sympatico.ca,14592036,000000122544835,5,5,,3
315703,14-JAN-12,07-JAN-12,Rudys,,en,184.144.233.59,pozo_5@sympatico.ca,14525468,000000122396556,5,4,nothing,5
315704,14-JAN-12,13-JAN-12,Irving,,en,70.29.73.74,draboccia@sympatico.ca,14592508,000000122532032,5,5,Do away with the automated answering computer and hire real people to do the job.  I am will to pay more for real people at the other end not a machine to prompt me. ,5
315705,14-JAN-12,13-JAN-12,Mohammed,,en,70.30.55.120,m.g.hamilton@sympatico.ca,14596586,000000122553627,5,5,Be in my living room!,5
315706,14-JAN-12,13-JAN-12,Noureddine,,fr,206.167.132.143,tipinch1@bell.net,14601000,000000122541383,5,5,tout a été conforme,5
315707,14-JAN-12,13-JAN-12,Edwitch,,en,74.14.85.198,richarddobson@sympatico.ca,14599120,000000122547828,5,5,"I was completely satisfied with my recent experience with Bell. Edwitch is a pro at what she does, extremely helpful, kind and patient.

Please keep up the good work Edwitch!
Thank you very much!

Daphne Dobson",5
315708,14-JAN-12,12-JAN-12,Zied,,fr,70.30.158.48,duchmg@bell.net,14579532,000000122517885,5,5,"rien de plus    technicien expérimenté m'a résolu mon problème
",5
315709,14-JAN-12,10-JAN-12,Gunson,,en,64.231.140.165,givertz@sympatico.ca,14552928,000000122466768,4,4,,5
315710,14-JAN-12,09-JAN-12,Edwin,,en,70.26.110.219,merl.trevors@sympatico.ca,14543702,000000122425155,4,4,,3
315711,14-JAN-12,05-JAN-12,Mohamed Amine,,fr,174.93.245.126,rousleq@bell.net,14501002,000000122363642,5,4,"VOTRE AGENT FÛT TRÈS EFFICACE ET COURTOIS, POLI,ET DE BONS CONSEILS. MERCI.",4
315712,14-JAN-12,13-JAN-12,Orlando,,en,74.198.164.248,danielobedi@bell.net,14591936,000000122550658,4,4,,4
315713,14-JAN-12,09-JAN-12,Natalia,,en,174.94.51.157,lossev@bell.net,14542792,000000122425492,5,5,,5
315714,14-JAN-12,13-JAN-12,Lucas,,en,70.27.96.7,clar.a@sympatico.ca,14591506,000000122543421,4,4,,4
315715,14-JAN-12,07-JAN-12,Ridha,,fr,184.145.219.93,guy.caron@sympatico.ca,14521744,000000122393952,2,1,transfert trop d'un dpmt à l'autre puis ligne coupe car transfert à émilie facturation passé 19h fermé...après +- 2 min avec 2 conseillers.,1
315716,14-JAN-12,11-JAN-12,Kaouther,,fr,70.55.54.174,camrobitaille@sympatico.ca,14564336,000000122492930,4,4,"D'avoir réglé le problème à la première demande d'assistance,soit presque 2 semaines auparavant.",3
315717,14-JAN-12,13-JAN-12,David,,en,70.49.74.53,anthony101@sympatico.ca,14590214,000000122533540,5,5,"Nothing...the agent that handled my call was super professional and was able to answer every question I had, not to mention he was very polite. Please be sure this agent gets the gratitude he deserves.
Regards,

Anthony",5
315718,14-JAN-12,10-JAN-12,Sana,,fr,70.53.205.190,louise.trepanier@bell.net,14556258,000000122458867,5,4,,5
315719,14-JAN-12,13-JAN-12,Sofien,,fr,69.157.134.224,sebastien086@sympatico.ca,14599946,000000122542273,4,4,rien,4
315720,14-JAN-12,13-JAN-12,Rebeca,,en,74.15.242.60,lee.wainwright@sympatico.ca,14596072,000000122539514,4,1,"Please refer to the explanation given for Ahmedar (reference 122541171) which I submitted earlier.
Lee Wainwright
613-832-1625",3
315721,14-JAN-12,13-JAN-12,Sean,,en,74.15.242.60,lee.wainwright@sympatico.ca,14596074,000000122540693,4,2,"Please refer to the explanation given for Ahmedar (reference 122541171) which I submitted earlier.
Lee Wainwright
613-832-1625",3
315722,14-JAN-12,13-JAN-12,Ayesha,,en,65.92.59.85,emountford@bell.net,14592816,000000122551455,4,4,,5
315723,14-JAN-12,13-JAN-12,Elsy,,en,65.92.59.85,emountford@bell.net,14592818,000000122550450,5,5,,5
316198,12-JAN-12,12-JAN-12,Moses,,en,70.48.206.129,rsmith55@bell.net,14573598,000000122505919,5,5,"Make completely clear the options in service.  Example: My problem when opting into the agreement I knew that from time to time I would need extra bandwidth so I was going to go to a company with low rate unlimited internet. The person signing me up told me that the lowest rate was the 25 gig plan but if I felt that I would go over I could just call and add 40 gigs for 5 dollars more as many times as I needed. when I did the first time all went well. but I did'nt realize my need till late in the month and called to add bandwidth. To my suprise It was not added on for that month but was prorated for from that date thru the next month which would of cost me an added $60. made that option worthless to me and almost made me go elsewhere for the unlimited. I've been faithful to bell because of my brother inlaw worked for bell. thankfully Matt fxed me up. Hes a good man, don't loose him.",4
316199,12-JAN-12,11-JAN-12,Fodie,,fr,184.146.230.165,hdaneau@bell.net,14567500,000000122502117,5,2,"J'ai 2 ordinateurs et je veux la même boîte aux lettres sur les 2 ordi. J'ai un Ms-Outlook 2007 sur un ordi modèle tour et un Ms-Outlook 2010 sur un modèle portable.  Le conseiller a fait un test et son courriel est entré dans le modèle portable seulement. Par contre, mes courriels entrent sur le modèle tour par défaut. Il m'a dit que les nouveaux courriels devraient entrer dans les 2 modèles. Ils entrent toujours sur le modèle tour mais pas sur le portable.",3
316200,12-JAN-12,19-AUG-11,Victor Gabriel,,en,69.156.80.228,daniel.langlois4@sympatico.ca,12950750,000000119281253,2,1,"No offence, but your internet speed is far from what you advertise and not worth what I pay. I am tired of calling Bell Sympatico and for this reason I am changing providers. I've given you more chances than I would care to give even my own kids for something that they were suppose to do, and never did!",1
316201,12-JAN-12,10-JAN-12,Mohamed,,fr,184.148.246.198,gmpare@bell.net,14553018,000000122469372,2,1,"Règler mon problème de mot de passe qui ne fonctionne pas, après 5 fois que je vous appel et que vous me dites que le problème est règlé et qui en n'est rien
je commence a avoir mon voyage. je crois simplement que vos gens son incompétent  ",2
316202,12-JAN-12,11-JAN-12,Ashfaq,,en,184.144.68.186,alstar@sympatico.ca,14563048,000000122505582,5,5,"Could have been given an explanation of what caused the problem, how to avoid this happening again if possibible",3
316203,12-JAN-12,11-JAN-12,Gerry,,en,76.70.79.145,johnjarnold@sympatico.ca,14568730,000000122501080,4,5,,4
316204,12-JAN-12,11-JAN-12,Venkatesh,,en,174.92.229.66,r.drainville@sympatico.ca,14572790,000000122483495,4,4,,2
316205,12-JAN-12,11-JAN-12,Elizabeth,,en,74.14.28.239,drwhittal@sympatico.ca,14566027,000000122489174,5,4,"Elizabeth did everything possible to resolve my problem. And she also opted for more advanced technical assistance. The problem still could not be corrected and Elizabeth Made an Appt. for a technician to come to mw residence.  I was astounded when she told me the technician would be coming the same day. Shortly after, the technician phoned me to say he would be arriving soon, which he did. And he was fantastic !  Ihad more than one problem, and he stayed until everything was working perfectly. Both people were so polite, and so nice and so well-informed that I would like to give a commendation to both of them. They are a credit to your company and I really appreciated their expertise. Thank You !",5
316206,12-JAN-12,11-JAN-12,Sulochana,,en,174.88.10.7,j.clendinning@sympatico.ca,14567886,000000122498844,3,3,"Take more ownership for problems associated with Bell Mail, even if Bell did not cause it, per se.",4
316207,12-JAN-12,11-JAN-12,Caroline,,en,70.53.51.252,mshing@sympatico.ca,14571674,000000122482387,5,4,,5
316208,13-JAN-12,09-JAN-12,Joy,,en,184.147.191.198,donflo5@sympatico.ca,14539004,000000122438225,4,4,,4
316209,13-JAN-12,11-JAN-12,Elsy,,en,206.47.118.226,snl_arch@sympatico.ca,14574290,000000122484534,4,3,do follow ups several days later to make sure the problem was resolved and still is resolved...,4
316210,13-JAN-12,12-JAN-12,Meriem,,fr,70.24.197.226,bedondaine@sympatico.ca,14577334,000000122516398,3,5,,4
316211,13-JAN-12,12-JAN-12,Walter,,en,65.95.227.69,rosebeth@sympatico.ca,14586980,000000122512422,5,5,I like the way Walter qiuckly resolved the issue by using remote connect.,5
316212,13-JAN-12,12-JAN-12,Eric,,en,64.231.177.160,atf1@sympatico.ca,14577102,000000122517160,5,5,"When I called, I was in a diffrent Country.  All calls should be in Canada.  When I talked to Eric in Canada, I deceded to stay with bell for now.  

Bell has lost its loyalty with their long term customers...

It will never come back.

Good luck!!!

Saluuut",3
316213,13-JAN-12,12-JAN-12,Wajdi,,fr,209.226.177.49,normand090@sympatico.ca,14585454,000000122519062,4,5,"Effectuer l'opération des un temps plus court

je ne comprends pas pourquoi vous faites vivre des gens en Tunésie à la place des gens du Québec ????  Cela me dérange un peu.je crois payer mes factures au Québec ou au Canada pourtant",4
316214,13-JAN-12,12-JAN-12,Melvin,,en,70.51.99.62,pondside.toys@sympatico.ca,14586098,000000122519330,5,5,"Nothing could have made it better - it was very good, excellent!  My problem was resolved, and the part that gave the technician a problem was solved after our call - I went into the site and checked and my second email address was set up.  All was done superbly.  I have changed from Bell a couple of times a few years ago - sometimes the grass looks greener on the other side of the fence so to speak - but since coming back to Bell - I am a stayer!!!",5
316215,13-JAN-12,12-JAN-12,Kira,,en,67.68.16.113,klscripture@sympatico.ca,14583002,000000122524240,1,3,First of all it took 11 days to receive the modem and how come every time I talked to a representative all you can hear is someone typing in my responses and yet no one seems to connect via their computers what I have experienced those 11 days??? Very poor service and I don't care what country I was talking to why even bother having a computer if they don't read my responses? Not to mention sending the modem to my old address in which I haven't lived there for over 2 and a half years but I have no problem receiving my bills at my new address!!! I have been promised that I won't have to pay the 19.95 s/h charge and that had better be true. Also not only did I receive my wireless modem I also received 1 regular black modem and 3 white wireless modems and I better not be charged those too! I have already called about it and they are sending me the required documents to return the ones I don't need so I had better not see this on my bill.,2
316216,13-JAN-12,12-JAN-12,Jose,,en,70.24.1.96,dgellatly@sympatico.ca,14579200,000000122521256,5,5,,5
316217,13-JAN-12,12-JAN-12,Nizar,,fr,65.92.249.207,bonnepeche@sympatico.ca,14577616,000000122529816,5,4,,5
316218,13-JAN-12,12-JAN-12,Richard,,en,74.15.46.254,r.krech@sympatico.ca,14586228,000000122507204,4,4,nothing,5
316719,12-JAN-12,09-JAN-12,Ashish Prabhu,,en,76.89.160.91,kingstonsunshine@bell.net,14542158,000000122448817,5,5,"I believe it should not cost $50.00 to suspend a phone line when a person does not even have a home to put a phone in. I am a senior who was forced to leave her home due to the landlord's refusal to repair and maintain my rental unit which I had lived in for 9 years. I moved out on November 15th, 2011, and it is unlikely that I will be able to find affordable housing for at least 6 months. 

Bell Canada is a wealthy corporation. $50.00 is an excessive amount for the suspension of telephone services especially since I am continuing to pay for Internet. A very small fee for administration would have been understandable. $50.00 may seem like a very small fee to a wealth corporation but let me tell you, it is not small to a senior who is dependent on the Guaranteed Income Supplement.

I would like a response to this comment at kingstonsunshine@bell.net

Yours truly, G.Matuga",5
316720,12-JAN-12,05-JAN-12,Jordan,,en,76.65.34.94,olga1464@bell.net,14499514,000000122365284,4,4,nothing,4
316721,12-JAN-12,07-JAN-12,Badreddine,,fr,184.148.216.179,b2robert@bell.net,14519100,000000122406985,5,5,,2
316722,12-JAN-12,11-JAN-12,Dinesh,,en,76.67.114.162,pc1mk2mrc3@sympatico.ca,14572396,000000122505072,3,3,"I spent about an hour waiting for service, then an hour and a half for the call. All the service guy did was change the position of 2 cables! We had difficulty understanding each other. I had a second problem which was not resolved at all because it was after midnight by this time and I had to work the next morning early.",2
316723,12-JAN-12,11-JAN-12,Milo,,en,70.27.180.75,ronyvon@sympatico.ca,14573494,000000122488202,5,4,,5
316724,12-JAN-12,10-JAN-12,Tathiana,,en,216.209.111.7,valerie.garde@sympatico.ca,14561666,000000122456791,4,4,Update your dial up manual to include Mac OS X 10.7,4
316725,12-JAN-12,11-JAN-12,Hatem,,fr,174.92.225.244,louisabrouillard@sympatico.ca,14570182,000000122494825,4,5,je crois que lintervention des tecniciens ce sont de beaucoup ameliores.pour ma part je dis bravo.,5
316726,12-JAN-12,11-JAN-12,Ramzi,,fr,50.100.138.82,dr.juneau@bell.net,14565994,000000122499557,5,5,,5
316727,12-JAN-12,11-JAN-12,Amine,,fr,67.68.209.129,savaria@sympatico.ca,14573890,000000122490427,5,5,,5
316728,12-JAN-12,11-JAN-12,Juan,,en,184.151.63.198,jlmohr@bell.net,14568564,000000122500521,5,4,"I did have to call twice. The first time to get my customer number. When I tried to register on line the number i was given did not work. I had tried three times. When I phoned the second time, i was helped immediately and was waked throughout the process, as well as told how to set up a shortcut on my computer. That gentleman was great, and VERY helpful. A very nice person.",4
316729,12-JAN-12,11-JAN-12,Padmanaban,,en,74.15.24.47,lizcooney@sympatico.ca,14570048,000000122497355,5,5,I was very happy with every aspect and received the help I needed,5
316730,12-JAN-12,11-JAN-12,Emmanuel,,en,74.15.60.187,mayboom@sympatico.ca,14571008,000000122494238,5,5,"I was satisfied with the assistance I reeived, however, the responded had an accent (other than English) and sometimes it made it difficult to understand what he was directing me to do (such as, open a certain program) but if I asked him to repeat he was patient and apologetic because he knew I was experiencing problems understanding some words he was using.",5
316731,12-JAN-12,11-JAN-12,Rifa,,fr,142.195.251.128,marisol12@bell.net,14570782,000000122494528,5,5,,4
316732,12-JAN-12,10-JAN-12,Sami,,fr,67.68.182.252,a.lemay@sympatico.ca,14548250,000000122459817,4,4,rien,4
316733,12-JAN-12,11-JAN-12,Kelly,,en,74.14.48.198,gdeboer@sympatico.ca,14566942,000000122495188,4,4,"very satisfied with the service,

Thank you",5
316734,12-JAN-12,11-JAN-12,Lisa,,en,74.198.87.91,bobreilly@sympatico.ca,14564040,000000122493400,4,4,wait time at certain peak times was poor....3 days previous tried and waited more than 50 minutes so I hing up...this time the wait was less than 4 minutes,4
316735,12-JAN-12,10-JAN-12,Gunson,,en,65.93.127.100,ewbrown59@sympatico.ca,14552146,000000122470543,5,5,,5
316736,12-JAN-12,03-JAN-12,Nemri,,en,74.15.61.120,gouinfm@sympatico.ca,14462668,000000122294400,1,,I didn't make the call. Somebody unknown to me impersonated me. I was away from home and returned only on Jan. 9. Please tell me what the call was about.,2
316737,12-JAN-12,11-JAN-12,Thorat,,en,69.158.123.11,susan.david@sympatico.ca,14574658,000000122483996,3,3,"Your representive in the Philippines was to have fixed this problem, but as of yesterday. it continues to happen and then corrects itself.  The techniction is coming to check things out today.",5
316738,12-JAN-12,09-JAN-12,Ashok,,en,198.91.9.101,ndhuggins@sympatico.ca,14544288,000000122451945,4,4,This was the second time with the same problem in less than a week.  I hope this time fixes it.,4
316739,12-JAN-12,11-JAN-12,Ahmed,,fr,70.55.101.219,francinerene3@sympatico.ca,14566666,000000122500525,4,3,annuler ...incredimail...,4
316740,12-JAN-12,11-JAN-12,Mohamed Amine,,fr,76.69.177.88,comptaflex@sympatico.ca,14564946,000000122493234,5,5,,4
316741,12-JAN-12,11-JAN-12,Tathiana,,en,174.91.131.101,mgorajek@sympatico.ca,14571226,000000122490664,1,1,"We have limited access to our internet right now. We can not use more than (1) computer at the same time. Sometimes we have no connections at all and system is telling us that it has server problem. Please do something, because otherwise we need to find different supplier. It is frustrated that sometimes we are unable to use internet particularly from about 4:30pm to 6:00pm. In last couple of weeks modem is down many times and system is telling us that server is down. We are paying more than from different source and we are not happy and limited right now. To talk to people in Manila or El Salvador is wasting time. Let me know what you will do to improve service, please. If I do not receive any answer from you in next couple of days I will try to change provider.I even talk to Loyalty Dept. yesterday /#6036694 Willis /, and I was told that somebody will call and nobody did.My number is 416.626.0960

Regards

Mark Gorajek",1
316742,12-JAN-12,08-JAN-12,Aymen,,fr,67.68.209.92,mbrisson001@sympatico.ca,14532990,000000122413099,4,4,,3
316743,12-JAN-12,08-JAN-12,Marianne,,fr,67.68.209.92,mbrisson001@sympatico.ca,14532988,000000122413733,4,4,,3
316744,12-JAN-12,07-JAN-12,Khan,,en,67.71.10.83,aileen.card@sympatico.ca,14518584,000000122394866,5,4,I could not understand the person I was speaking to sometimes. Someone who spoke better English would have been good.,4
316745,12-JAN-12,04-JAN-12,Manel,,fr,76.71.202.237,legault.jean@bell.net,14481466,000000122321581,5,5,,5
316746,12-JAN-12,10-JAN-12,Wissem,,fr,174.95.2.151,claudeleduc2@sympatico.ca,14550588,000000122459190,,1,"C
 est toujours le meme probleme que j ai
je suis facture pour internet haute vitesse et ce n est pas le cas",
317316,12-JAN-12,11-JAN-12,Ronald,,en,70.51.73.149,abilek@bell.net,14562726,000000122500252,4,4,less waiting for a rep,5
317317,13-JAN-12,12-JAN-12,Jose,,en,70.31.41.55,jvantrigt@sympatico.ca,14582564,000000122513897,5,4,Have customer care in Canada,4
317318,13-JAN-12,12-JAN-12,David,,en,174.94.37.133,paulduff@bell.net,14585814,000000122522103,5,5,nothing,5
317319,13-JAN-12,12-JAN-12,Fairin,,en,70.27.176.243,mkloranger@bell.net,14584884,000000122506859,5,4,,5
317320,13-JAN-12,05-JAN-12,Pedro,,en,216.172.35.2,jzelko@sympatico.ca,14496220,000000122353493,4,4,"Thank you, the representative did improve the speed of our internet as it was extremely slow prior to that.",3
317321,13-JAN-12,10-JAN-12,Lokeswaran,,en,64.229.225.132,macson@bell.net,14556600,000000122454722,5,4,guarantee no more problems,4
317322,13-JAN-12,11-JAN-12,Saranya,,en,64.254.28.11,mddubois@sympatico.ca,14571106,000000122483577,1,1,"I just wanted my password reset and they ask all kinds of permission to do remote....which i didn't understand...and I was at work so I did this on my break....I told them I would have to call back from home..and not to call me because I was at work...hounded me about them calling me..and no sooner I hung up, she called me at work....i was not impressed as I am not going to lose my job especially when i told her I would call and not to call me at work or home....I WOULD CALL....I am shopping around for prices on all my services...home/3 cells/internet/tv...",1
317323,13-JAN-12,12-JAN-12,Houssem,,fr,70.30.238.177,lise388@sympatico.ca,14583534,000000122510438,5,5,J'aimerais mieux  être répondu au Québec.,3
317324,13-JAN-12,11-JAN-12,Veerapuram,,en,64.254.28.11,mddubois@sympatico.ca,14571104,000000122502365,3,3,I didn't understand the remote thing....and I felt uncomfortable allowing someone have access to my system when I didn't understand. They took off my Firefox...and I can't sign out of hotmail...which I never use...I always use my sympatico email....not impressed..I am shopping for services,1
317325,13-JAN-12,11-JAN-12,Jose,,en,174.91.192.238,les55@sympatico.ca,14569864,000000122492843,4,4,All the problems were resolved.  Thank you,4
317326,13-JAN-12,12-JAN-12,Stephen,,en,69.159.14.76,lets.roll@sympatico.ca,14583404,000000122508993,5,1,"I understand the internet speed drops for downloads at 4:30pm, but I don't understand why it drops to the point of being unable to watch Youtube videos or tsn.ca videos. It may be time to look for a different provider; it's unfortunate because I have been a loyal customer since February 23, 1998... I lived in Ottawa then. 

Don't bother calling me, I have difficulty speaking and you guys never understand me. ",1
317327,13-JAN-12,12-JAN-12,Balaji,,en,174.88.168.137,ww017@sympatico.ca,14588986,000000122521234,4,4,,4
317328,13-JAN-12,12-JAN-12,Christopher,,en,65.93.41.231,bjaness@sympatico.ca,14577480,000000122516626,4,4,,3
317329,13-JAN-12,11-JAN-12,Chuck,,en,184.144.19.70,racheltiger@sympatico.ca,14572846,000000122504726,5,4,Nothing his explanation was very good and satisfactory. Thank you,5
317330,13-JAN-12,11-JAN-12,Salvador,,en,74.198.9.157,ankumar@bell.net,14563254,000000122497767,3,4,Some time very difficult  to understand ,3
317331,13-JAN-12,13-JAN-12,Walid,,fr,70.26.210.165,chatel.jl@sympatico.ca,14578230,000000122530690,4,4,,5
317332,13-JAN-12,12-JAN-12,Latregan,,fr,174.91.223.144,n.lamothe@sympatico.ca,14585224,000000122523563,5,5,,5
317333,13-JAN-12,12-JAN-12,Kaustabh,,en,74.14.30.228,mollyandpaps@sympatico.ca,14584982,000000122510090,5,5,,5
317334,13-JAN-12,12-JAN-12,Atoiya,,en,76.69.137.204,robin.heider@sympatico.ca,14586858,000000122520264,2,4,"I have been a bell customer for virtually all my life I am 53 Years old.
I had phoned to terminate my service and as I was to about to hang up I was supposedly offered a unique deal created to reward my long time loyalty to bell and to retain me. I was being pressured to accept the deal on the spot or presumably the deal would be forfeit.I declined and established that I would need 24 hours to consult my wife and this was agreed to. When I called back today I found out that the ""deal"" I was offered was not a deal but the current regular package pricing for the fibre 16 package with 105 gig usage.Why must you use these boiler room manipulative tactics. This used car sale mentality cost you over an hour of your agents time (yesterday plus today)TOday again I was subject to the same tactics when the agent informed me first that she could not offer me a discounted contract and then magically when pushed by me was able to give me a contact for one year at a discount.How much more efficient for everyone if you had just advanced the new price structure to your existing base, given me an opportunity to opt in via internet and never had to involve a call centre representative or collectively wasted 112 minutes of our time. I have a contract and for now I am staying with you BUT you have lost my loyalty.Rogers has offered me what on paper is a faster service and because I have an Iphone with them I would receive a 25% discount on a two year contract the only thing that swayed me to stay are my skepticism of peak time service with cable and my sentimental attachment to my existing Email accounts that I have had for almost 20 Years. I would have to do a lot of emailing in order to update my contact emails for the services that I have established over the past 20 Years. Last year you increased my charges by 20%. Going forward you are not an ally but an adversary that I must be forever vigilant of. This was not the world that I was raised in but I realize now for certain that ""Ma Bell"" is dead.",1
317335,13-JAN-12,12-JAN-12,Cody,,en,70.55.48.181,rosewellstood@sympatico.ca,14586998,000000122509829,4,4,,5
317336,13-JAN-12,10-JAN-12,Edwin,,en,69.157.127.205,mchaffie@sympatico.ca,14557200,000000122468402,5,5,Previous attempt at resolution of the problem was a temporary one - which I had not realized.,4
317337,13-JAN-12,12-JAN-12,Visakan,,en,174.91.175.232,ldcambridge@sympatico.ca,14583306,000000122524209,5,5,The only thing that was difficult was that both people I spoke to on the phone had accents that were somewhat difficult to understand. The first person was easier because he spoke clearly and slowly.,4
317338,13-JAN-12,12-JAN-12,Meriem,,fr,70.49.80.139,jcelissalde@sympatico.ca,14581786,000000122508979,2,3,"Est ce que vous apprenez à vos conseiller à être polis avec vos clients ??....je ne pense pas !
Mr. DiNardo, lisez vous ces sondages ?",
317339,13-JAN-12,12-JAN-12,Ever,,en,70.49.231.175,michaelsobiski@sympatico.ca,14584648,000000122512253,5,5,,5
317340,12-JAN-12,07-JAN-12,Tony,,en,184.146.144.175,peg.russ.kemp@sympatico.ca,14525296,000000122398467,4,4,My problem was due to a system outage. Perhaps this could have been included on the automated response at the beginning of my call.,5
317341,12-JAN-12,11-JAN-12,Andrew,,en,76.67.41.222,sharon.fitzsimmins@sympatico.ca,14574044,000000122482585,1,1,Fix the problem before the 4th time of calling and then be told that it is the router that is the problem,
317342,12-JAN-12,11-JAN-12,Reginald,,en,161.216.174.241,mandabyers@sympatico.ca,14570580,000000122499831,5,5,,5
315724,15-JAN-12,14-JAN-12,Denis,,en,74.198.165.91,ohokay@sympatico.ca,14608912,000000122555841,4,4,"I phoned about two days ago and the gentleman Edwin was more knowledgable then this time around.  Edwin knew more ""bell and whistles"". But my problem was solved.",4
315725,15-JAN-12,14-JAN-12,Mohammed,,en,174.88.51.13,thai@sympatico.ca,14611052,000000122570301,5,5,,5
315726,15-JAN-12,14-JAN-12,Rym,,fr,69.159.155.243,louise.thiboutot@bell.net,14607604,000000122560856,5,1,Difficile à dire. Je trouve tout de même curieux que mon IPAD fonctionne partout ailleurs et que chez moi il  ne fonctionne pas.,4
315727,15-JAN-12,14-JAN-12,Ahmed,,en,174.92.140.99,cmabey@bell.net,14603810,000000122556278,5,5,nothing,5
315728,15-JAN-12,14-JAN-12,Marwen,,fr,184.146.240.195,christinebrassard@bell.net,14603688,000000122556015,4,5,,3
315729,15-JAN-12,14-JAN-12,Ashwini,,en,174.95.91.54,bowman_7@sympatico.ca,14603184,000000122569606,5,5,,5
315730,15-JAN-12,14-JAN-12,Med nejib,,fr,67.71.119.209,gammarc@sympatico.ca,14605230,000000122568860,4,5,"J'ai du insister pour qu' il m' aide, il
ne connais pas bien firefox. Cependant,
il à été très correct après que, je lui ai dit que, je n' avais plus accès à mes courriels. Il a résolu mon problème, je 
considère qu' il est compétent. ",5
315731,15-JAN-12,14-JAN-12,Janie,,en,67.193.80.147,sand-grounder@sympatico.ca,14610158,000000122567630,5,5,"
THat the reduces charge for the Internet would be permeant one and not for just 12 months.",4
315732,15-JAN-12,13-JAN-12,Martin,,en,67.71.143.75,rchaput@bell.net,14598954,000000122531324,5,4,,5
315733,15-JAN-12,14-JAN-12,Eka,,en,74.14.65.72,the_humphries@sympatico.ca,14611064,000000122567545,3,3,After a horrible first call I decided keeping my current e-mail address I have had for 10+ years with your company is more important than my satisfaction with your service. Your rep. at this time did what I asked and was helpful but very difficult to understand.,1
315734,15-JAN-12,14-JAN-12,Mohan,,en,70.30.147.142,jv.hamilton@bell.net,14606830,000000122559774,5,5,"Improve your installation policies, and maybe I wouldn't have had to request the assistance of a technician. I am a senior and would have appreciated a little more info from the technician. Thank you.",4
315735,15-JAN-12,14-JAN-12,Elizabeth,,en,74.12.190.87,thedinsmores@sympatico.ca,14611078,000000122561077,5,5,No wait time,4
315736,15-JAN-12,14-JAN-12,Budala,,en,184.146.155.236,kidstf@bell.net,14607092,000000122561828,5,4,"I was on hold for an extended period of time, on the phone",4
315737,15-JAN-12,14-JAN-12,Saber,,fr,67.71.180.127,jean-robert.warner@sympatico.ca,14606312,000000122563638,5,5,"Très bon service, il n'y a rien à améliorer pour l'instant.",5
315738,15-JAN-12,14-JAN-12,Gabriel,,en,76.70.74.146,jcboudr@bell.net,14606260,000000122560857,5,2,My download is only 2.2kbps.I should have close to 6kbps.Paying for service that I dont have.,2
315739,15-JAN-12,09-JAN-12,Alonia,,en,70.50.65.154,amgould@sympatico.ca,14536520,000000122432217,5,5,"Nothing. This young woman from Central America was articulate, helpful, clear, warm, witty, spot-on. What an amazing person and technician she was!--Allan Gould, author and journalist, Toronto, Ontario, Canada",5
315740,15-JAN-12,14-JAN-12,Sarra,,fr,67.71.180.127,jean-robert.warner@sympatico.ca,14606314,000000122562940,5,5,Très bon service où la courtoisie et la compréhension étaient de mise.,5
315741,15-JAN-12,14-JAN-12,Yaseen,,en,69.159.6.56,paul_millie@sympatico.ca,14609132,000000122558626,4,4,,4
315742,15-JAN-12,13-JAN-12,Revathi,,en,70.30.55.172,arlice@bell.net,14590280,000000122550351,4,4,,3
315743,15-JAN-12,14-JAN-12,Med Hedi,,fr,67.71.118.52,Margil2.sympatico.ca@bell.net,14602022,000000122558891,,,"Tres difficile de se faire comprendre ne parle jamais a la même personne insatisfaite au sujet des factures payer 2 fois la même 76$ ce n,est pas rien.",1
315744,15-JAN-12,14-JAN-12,Ayoub,,fr,70.48.125.11,johannecroisetiere@sympatico.ca,14606622,000000122562198,5,5,,5
315745,15-JAN-12,14-JAN-12,Melvin,,en,65.94.3.201,rmace_3@sympatico.ca,14609732,000000122558664,5,5,not sure of anything!,5
315746,15-JAN-12,14-JAN-12,Deepak,,en,65.95.109.185,mhalladay@sympatico.ca,14608282,000000122560028,5,5,"Had accent, a little hard to understand.",5
315747,15-JAN-12,14-JAN-12,Mohamed,,fr,70.126.31.143,elise.b@bell.net,14604742,000000122557901,2,3,rendre les services plus simples et plus faciles d'accès,2
315748,15-JAN-12,14-JAN-12,Sofien,,fr,74.198.164.204,p-verreault@sympatico.ca,14608978,000000122562160,5,5,"Non pas avec Sofien, je cherchais le modèle de modem et le type de branchement du service Fibe 10 avec partage de données. J'aurais aimé voir un graphique indiquant le modèle de modem et la manière dont le système est branché à la maison. ",5
315749,15-JAN-12,12-JAN-12,Aroua,,fr,67.68.149.251,vige@sympatico.ca,14588716,000000122508683,5,5,Tout a été très bien,5
315750,15-JAN-12,14-JAN-12,Bernard,,en,184.147.130.48,mike.lamb034@sympatico.ca,14608398,000000122570251,4,3,Speak more clearly,3
315751,15-JAN-12,14-JAN-12,Mohammed,,en,69.157.152.89,demos@sympatico.ca,14604280,000000122559106,5,5,,5
315752,15-JAN-12,14-JAN-12,Wissem,,fr,174.95.236.212,micheline.cholette@sympatico.ca,14608356,000000122571331,5,5,,4
315753,15-JAN-12,13-JAN-12,Helenpearl,,en,174.92.121.110,jduffnewton@sympatico.ca,14594766,000000122543153,5,5,,5
315754,15-JAN-12,14-JAN-12,Loyda,,en,76.68.93.250,wwoliver@sympatico.ca,14611624,000000122562771,4,4,,5
315755,15-JAN-12,13-JAN-12,John,,en,67.68.136.211,gblakely@bell.net,14593468,000000122554281,5,5,None that I can think of,5
315756,15-JAN-12,14-JAN-12,Vijayashanti,,en,70.49.225.166,mike.tarr@sympatico.ca,14608402,000000122572388,5,5,Nothing,5
315757,15-JAN-12,14-JAN-12,Darlene,,en,184.151.63.229,pk_kennedy@sympatico.ca,14609312,000000122562276,2,1,"Resolve our concern. We were transferred back and forth to the mobility team and back to the internet team. And when we were transferred, it would have been nice to be able to hear the person clearly at the other end of the line. I asked a number of times for the individual to speak up.",
315758,15-JAN-12,14-JAN-12,Allan,,en,184.144.10.6,rompat@sympatico.ca,14609872,000000122571403,5,5,dificulity undrestanding it,5
315759,15-JAN-12,14-JAN-12,Neila,,en,76.71.96.104,blemay@bell.net,14603108,000000122565724,3,4,"Since we did not have access to two phones, the employee said she would call back to verify the results of her instruction and didn't.  When I called back another employee said there was a work order at the central and that they didn't need access to the home.  What work order?",3
315760,15-JAN-12,14-JAN-12,Ali,,en,70.27.76.107,jerry.bunz@sympatico.ca,14606398,000000122569331,5,4,,5
315761,15-JAN-12,14-JAN-12,Noureddine,,fr,184.144.232.125,conraddiane@sympatico.ca,14603872,000000122560613,5,4,"Quand nous devons rappelr une deuxième fois pour des infos sur le même sujet il serais bon de pouvoir discuté avec la mêmme personne.

Merci.",4
315762,15-JAN-12,14-JAN-12,Arthur,,en,64.229.157.185,marpeloso@bell.net,14608054,000000122556357,4,3,Problem refered to installed to determine the exact problem at my home. Disappionted that equipment that is approximately 6 months old is causing concerns.,4
316219,13-JAN-12,12-JAN-12,Arbi,,fr,76.68.171.181,m_poirier001@sympatico.ca,14583892,000000122513049,5,5,Rien. La représentante a été d'une gentillesse et efficacité examplaire.,5
316220,13-JAN-12,12-JAN-12,Anne,,en,69.159.61.243,k_k@sympatico.ca,14582602,000000122525406,4,3,"Just something I have to learn about.  
N/A - not applicable ",5
316221,13-JAN-12,12-JAN-12,Elsy,,en,184.151.63.173,johnbianco@sympatico.ca,14582290,000000122506936,1,1,,1
316222,13-JAN-12,12-JAN-12,Gattu,,en,184.151.63.173,johnbianco@sympatico.ca,14582292,000000122509184,1,1,,1
316223,13-JAN-12,12-JAN-12,Edgar,,en,70.31.21.32,osk@sympatico.ca,14585620,000000122513207,4,5,Billing system/process needs improvement to avoid incorrect billing which would have eliminated this call in the first place,5
316224,13-JAN-12,12-JAN-12,Kaustabh,,en,70.26.16.81,bike_man@bell.net,14577452,000000122513366,,,tried calling had problem they called back but I had already redialled and was with other line,4
316225,13-JAN-12,12-JAN-12,David,,en,70.26.16.81,bike_man@bell.net,14577454,000000122514462,3,4,,4
316226,13-JAN-12,12-JAN-12,Gloria,,en,70.53.28.73,edward.munro@sympatico.ca,14579668,000000122529933,3,3,while I'm on hold the volume level was normal. When I spoke with the girl I could hardly hear her.Also you have been having problems for a while with your internet servers,3
316227,13-JAN-12,12-JAN-12,Ashok,,en,184.146.145.27,norrex@sympatico.ca,14585464,000000122527776,1,,"Waited on line 17 minutes to speak to a
rep. ",1
316228,13-JAN-12,11-JAN-12,Rudys,,en,184.148.187.71,tlsc@bell.net,14575100,000000122480336,5,4,nothing,4
316229,13-JAN-12,12-JAN-12,Karen,,en,184.145.103.18,mpdk.kat@sympatico.ca,14585050,000000122523855,5,5,,3
316230,13-JAN-12,12-JAN-12,Manoranjith,,en,68.171.231.80,sjkeats@sympatico.ca,14587682,000000122526129,2,2,Bell does not seem to listen when I asked to have my open work order to be completed on jan 27.  Why???,2
316231,13-JAN-12,12-JAN-12,Leslie,,en,65.92.55.162,miller.cl@sympatico.ca,14584786,000000122510797,5,5,Nothing. Leslie was great working me through my problem and then she called me about 8.30 the next morning to see if everything was working.,5
316232,13-JAN-12,12-JAN-12,Stephen,,en,76.67.113.193,al.driver@sympatico.ca,14576576,000000122514749,4,4,nothing,4
316233,13-JAN-12,11-JAN-12,Aqeel,,en,64.229.184.51,jcarp@sympatico.ca,14568188,000000122489396,4,4,all good,5
316234,13-JAN-12,12-JAN-12,Sharmila,,en,174.91.149.147,tmscmilo@sympatico.ca,14588382,000000122528489,4,5,,5
316235,13-JAN-12,12-JAN-12,Syed,,en,69.158.137.132,pat_mc@sympatico.ca,14585731,000000122518212,5,5,,5
316236,13-JAN-12,12-JAN-12,Alejandro,,en,66.252.146.207,dhewitt_3@sympatico.ca,14579218,000000122521186,3,2,"1.good english speaking people
2.when techs are coming to your house a better timeline not between 6:00 and 12:00.  Lets norrow it down to 1hr timeline.",2
316237,13-JAN-12,12-JAN-12,Shyam,,en,69.156.116.222,martensa@sympatico.ca,14584272,000000122519810,4,4,The representative spoke quietly and was hard to understand at times.,4
316238,13-JAN-12,12-JAN-12,Michelle,,en,70.51.57.125,jclingen@sympatico.ca,14581794,000000122515979,5,5,,4
316239,13-JAN-12,12-JAN-12,Ryadh,,fr,216.209.224.186,guy.levesque@sympatico.ca,14580930,000000122516459,4,5,,5
316240,13-JAN-12,12-JAN-12,Jordan,,en,70.31.126.89,iamlg@sympatico.ca,14581334,000000122517588,4,2,My problem with junk e-mails has still not been resolved. The agent said that  he was sending it on to a different department. ,4
316241,13-JAN-12,12-JAN-12,Chat,,en,184.151.63.169,sisnyder@sympatico.ca,14587668,000000122519776,5,5,,5
316242,13-JAN-12,12-JAN-12,Luis,,en,50.100.82.212,kwmas@sympatico.ca,14583108,000000122520594,3,1,I followed many different procedures that did not help.  If you wait long enough the eventually the problem is resolved so why spend time on the phone.,2
316243,13-JAN-12,11-JAN-12,Juan,,en,76.69.19.132,maxupton@sympatico.ca,14571002,000000122488780,3,1,,3
316244,13-JAN-12,12-JAN-12,Edgardo,,en,65.95.160.181,quinn56@sympatico.ca,14586206,000000122511226,4,4,,5
316245,13-JAN-12,12-JAN-12,Mohamed,,fr,76.67.215.90,pagjam70@bell.net,14585670,000000122520095,5,5,,5
316246,13-JAN-12,07-JAN-12,Salvador,,en,64.229.226.237,mlmatheson@bell.net,14524636,000000122396172,4,4,,4
316247,13-JAN-12,12-JAN-12,Ashley,,en,70.29.128.66,gladvernon@sympatico.ca,14580700,000000122520211,5,5,"Advise customers of any ""Special Promotions""

Thank you Ashley.",4
316248,12-JAN-12,11-JAN-12,Hector,,en,184.151.63.135,ammurphy111@sympatico.ca,14563134,000000122490231,1,1,"you offer dsl service and than i get told its not avaiable, due to equipment issues i think you should make sure everything is ok before. i have been waiting for years to get a upgrade from dial-up, i have repeatly told you to let me know ,but you did not,only to find out from a neigbour that this dsl service was avaiable. now i wait again until you correct problems that should have been done from the start.",
316249,12-JAN-12,11-JAN-12,Khalil,,fr,65.94.81.100,promotionsfrederique@sympatico.ca,14572704,000000122490433,4,5,non tout est OK ,4
316250,12-JAN-12,11-JAN-12,Krishnan,,en,70.48.238.217,peter.cox@sympatico.ca,14572460,000000122498192,5,5,,5
316251,12-JAN-12,11-JAN-12,Mokhles,,fr,65.94.81.100,promotionsfrederique@sympatico.ca,14572706,000000122491763,4,5,,4
316252,12-JAN-12,11-JAN-12,Sarra,,fr,184.151.127.238,bzm@sympatico.ca,14564276,000000122489951,2,,ne pas raccrocher quand j'etais en attente,2
316253,12-JAN-12,11-JAN-12,Emmanuelle,,en,76.68.99.20,sandy.dixie@sympatico.ca,14573840,000000122484498,4,4,I am having issues with wireless and a new system has been sent to me..If this does not work I will be cutting the service and look elsewhere..having said this the time spent with me during my call was appriciated..,4
316254,12-JAN-12,11-JAN-12,Cecile,,en,70.29.128.210,danchip@bell.net,14565234,000000122482456,5,5,zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz,5
316255,12-JAN-12,11-JAN-12,Halima,,fr,184.145.190.225,andre.fecteau@bell.net,14563188,000000122493276,4,4,,4
316256,12-JAN-12,05-JAN-12,Priyanka,,en,64.231.27.133,cartera@sympatico.ca,14491116,000000122341679,5,4,,5
316257,12-JAN-12,11-JAN-12,Gregorio,,en,70.30.33.132,chuck.c@sympatico.ca,14564732,000000122497390,5,4,no issues at all with this most recent experience.,4
316258,12-JAN-12,11-JAN-12,Ines,,fr,76.71.205.197,nicomori@sympatico.ca,14571896,000000122484284,5,5,,5
316259,12-JAN-12,11-JAN-12,Mohammed,,en,76.69.18.17,kaye.smith@sympatico.ca,14569242,000000122504110,3,3,"The tech did all he could and thankfully sent a tech directly to my home to check out my bell line. He was great ,found the line good, changed the Modem  and finally discovered it was the cord leading to the Modem that was the problem .He changed it and now I have Internet once again.Thank you Bell for your great service.",5
316260,12-JAN-12,12-JAN-12,John,,en,198.103.184.76,sodom3@bell.net,14574300,000000122505758,5,5,,3
316747,12-JAN-12,09-JAN-12,Stephen,,en,70.27.29.103,dieterkobbert@sympatico.ca,14538858,000000122431483,2,2,"I did and do have a problem to re-connecting  to my wireless internet connection. 
This  might not be the fault of your technician. I run simply out of time. 
I'll try again. I'm sure the man did his best.",4
316748,12-JAN-12,10-JAN-12,Kristen,,en,174.94.63.23,janicewindsor@bell.net,14554116,000000122456243,4,5,I got a confirmation email with the detailed changes to my Satelitte Pkg. but didn't get one for the internet changes - I would still appreciate a written confirmation on that.,5
316749,12-JAN-12,03-JAN-12,Diana,,en,69.159.6.228,ttlos@bell.net,14472090,000000122286847,5,4,,4
316750,12-JAN-12,02-JAN-12,Mohamed,,fr,76.68.202.128,kat.ren@sympatico.ca,14450154,000000122269057,5,5,toute est o.k sauf l'attente telephomique c'est trop long,5
316751,12-JAN-12,11-JAN-12,Asly,,en,50.101.140.177,Lloydn@bell.net,14562508,000000122492409,3,1,"Instal ""internet-checkup"".  I have utilized internet- checkup for several months on my previous PC but have been unable to instal it on my new PC with OS Windows 7.  Since it's part of the Bell bundle I'd like to have itas it is useful. ",4
316752,12-JAN-12,06-JAN-12,Atoiya,,en,174.88.173.58,robinson51@sympatico.ca,14515334,000000122375000,3,4,"Remember that a people that you are dealing with are not ""techies"".  The telephone conversation that my husband had with one of your advisors was less than satisfactory as he did not know what she was talking about and she did not answer his questions because he was not using technical terms.",3
316753,12-JAN-12,11-JAN-12,Aivi,,en,174.94.39.117,mikemarr@sympatico.ca,14571382,000000122494773,1,1,Give me back my High Speed Ultra that was cancelled without my consent or any written warning.,1
316754,12-JAN-12,10-JAN-12,Cathrine,,en,174.92.106.179,esosin@sympatico.ca,14552098,000000122477522,5,5,Nothing - Keep up the good work,5
316755,12-JAN-12,04-JAN-12,Mansouri,,fr,64.228.165.106,moni_lion@sympatico.ca,14483550,000000122315553,5,1,"La réponse donnée par la personne était excellente: ce n'est pas de sa faute si le service de Bell est pouuri dans ma région, impossible d'avoir Internet haute vitesse , ni WFI, ni tablette alors que le système fonctionne l'autre côté de la route 329...",2
316756,12-JAN-12,10-JAN-12,Anne,,en,65.93.105.67,jlefeuvre-allan@sympatico.ca,14554654,000000122468339,5,5,"I can't think of anything that would have made it better.  Anne understood my query right away and was pleasant, helpful and clear in her explanations.  I was very satisfied.  Thank you",5
316757,12-JAN-12,11-JAN-12,Badreddine,,fr,70.50.165.238,henri_gagnon@sympatico.ca,14567562,000000122481707,5,4,Le premier contact avec une Mme n'a pas résolu mon problème mais avec Monsieur c'était très bien merci.,4
316758,12-JAN-12,11-JAN-12,Imen,,fr,74.12.230.251,roy.jf@bell.net,14573538,000000122496709,5,5,,5
316759,12-JAN-12,11-JAN-12,Nelly,,en,99.239.219.129,bjbnet@sympatico.ca,14563918,000000122480973,1,1,"I would like to contact or email the VP John Watson regarding my experience Jan 11, 2012. It was terrible. There are 3 surveys that you have asked me to fill out via email. I must have called you 5-6 times that morning and spoke to at least 7-8 people. I do not remember who I spoke to and at what time so the survey would not be fair to the 2 people that have actually helped me out.",1
316760,12-JAN-12,11-JAN-12,Madhu,,en,99.239.219.129,bjbnet@sympatico.ca,14563916,000000122484310,1,1,"I would like to contact or email the VP John Watson regarding my experience Jan 11, 2012. It was terrible. There are 3 surveys that you have asked me to fill out via email. I must have called you 5-6 times that morning and spoke to at least 7-8 people. I do not remember who I spoke to and at what time so the survey would not be fair to the 2 people that have actually helped me out.",1
316761,12-JAN-12,11-JAN-12,Gloria,,en,99.239.219.129,bjbnet@sympatico.ca,14563914,000000122505242,1,1,"I would like to contact or email the VP John Watson regarding my experience Jan 11, 2012. It was terrible. There are 3 surveys that you have asked me to fill out via email. I must have called you 5-6 times that morning and spoke to at least 7-8 people. I do not remember who I spoke to and at what time so the survey would not be fair to the 2 people that have actually helped me out.",1
316762,12-JAN-12,04-JAN-12,Rudolf,,fr,67.71.78.215,fgpaquette@sympatico.ca,14477754,000000122329593,5,5,,5
316763,12-JAN-12,11-JAN-12,Sriram,,en,67.71.145.193,kenbrown@bell.net,14569312,000000122497374,5,4,Ongoing remote tests as routine,4
316764,12-JAN-12,04-JAN-12,Houssemeddine,,fr,76.71.198.73,noellie@sympatico.ca,14484064,000000122312073,5,4,rien de mieux,5
316765,12-JAN-12,18-DEC-11,Nawel,,fr,76.71.198.73,noellie@sympatico.ca,14293930,000000121970519,4,4,rien de mieux,5
316766,12-JAN-12,22-DEC-11,Seifeddine,,fr,65.92.80.109,binetteg@sympatico.ca,14326496,000000122075426,4,2,"Pourquoi lorsque je paie pour une haute vitesse de 16 mgs, c'est impossible de recevoir une vitesse de plus de 13 mgs,,, malgré de nombreuses vérifications sur speedtest ou sur votre propre test de vtesse????",2
316767,12-JAN-12,11-JAN-12,Sarry,,en,70.24.168.156,dpanday@sympatico.ca,14565980,000000122500663,3,3,"too many representative you have to speak with before you have someone who can really help, problem on going.",3
316768,12-JAN-12,11-JAN-12,Suresh,,en,67.70.80.140,shane.oconnor@sympatico.ca,14574026,000000122481359,3,1,Solving the problem would work.,2
316769,12-JAN-12,11-JAN-12,Kranthi,,en,74.198.9.210,z.hussain@sympatico.ca,14575960,000000122504834,3,4,,4
316770,12-JAN-12,08-JAN-12,Dinesh,,en,209.226.150.160,susan.erskine@sympatico.ca,14535084,000000122422754,2,1,"Allow customer to stay with the same agent, or permit agent to call back when disconnected.",3
316771,12-JAN-12,11-JAN-12,Haythem,,fr,76.65.104.75,jpchayer@sympatico.ca,14568882,000000122490457,3,4,,4
316772,12-JAN-12,11-JAN-12,Nandhini,,en,66.212.161.138,douglasporter@sympatico.ca,14565962,000000122500080,5,5,"Nothing
Actually the problem was a malfunctioning modem and a new one was at our door the next morning
Impressive service",5
316773,12-JAN-12,11-JAN-12,Kevan,,en,174.93.133.48,c_iorio8@sympatico.ca,14564300,000000122502455,4,3,wish that issue could be resolved on the spot,5
316774,12-JAN-12,11-JAN-12,Martina,,en,76.68.99.33,bryon.eastwood@sympatico.ca,14564226,000000122494875,3,4,When I was speaking to the technician I could hardly hear her as I was getting an echo from my voice. I told her but she didn't understand!,5
316775,12-JAN-12,10-JAN-12,Henry,,en,70.24.207.18,paul.bissonnette@sympatico.ca,14558600,000000122456468,5,5,,5
316776,12-JAN-12,10-JAN-12,Sarra,,fr,70.51.8.119,stephane_46@sympatico.ca,14560842,000000122457823,5,5,,5
316777,12-JAN-12,11-JAN-12,Gustavo,,en,184.146.171.107,gord.lawson@sympatico.ca,14567216,000000122484107,4,4,,4
316778,12-JAN-12,10-JAN-12,Nizar,,fr,67.70.48.153,dianebolduc@sympatico.ca,14551438,000000122478945,4,4,Tout est très bien.,5
317343,12-JAN-12,11-JAN-12,Edgardo,,en,70.26.54.132,davidperry18@sympatico.ca,14565404,000000122494423,1,1,allowed me to speak to his supervisor when i was certain he was wrong,
317344,12-JAN-12,08-JAN-12,Marouen,,fr,174.88.66.160,spiderlinksys62@bell.net,14534906,000000122422083,5,1,"j`ai trouver la solution du problème que le mail ne fonction entre les deux personne,une erreure d`ecriture du mail qui était le problème,sais pour quoi on voyait primemaster@hotmail.com,maintenent les nouveaux sofware on doit ètre plus spécifique entre le nom et le mail.  ",5
317345,12-JAN-12,11-JAN-12,Kevin,,en,70.26.54.132,davidperry18@sympatico.ca,14565406,000000122505254,5,5,had the 1st guy i contacted 6 hours earlier know what he was doing so i wouldn't have to waste your and my time calling back in hopes of finding someone who knew what he was doing (which he did),3
317346,12-JAN-12,09-JAN-12,Amine,,fr,70.29.137.244,youguy4@sympatico.ca,14547696,000000122429004,5,5,Dans l'ensemble j'ai tout ce que je voulais,5
317347,12-JAN-12,11-JAN-12,Darwin,,en,64.229.8.34,cheryl.parker@sympatico.ca,14564656,000000122503441,5,5,not keep on hold for so long before a representative came on the line,5
317348,12-JAN-12,11-JAN-12,Alvaro,,en,208.72.120.53,banditbear@bell.net,14563576,000000122501868,5,5,"absolutely nothing , your tech was friendly, and very,very helpful",5
317349,12-JAN-12,11-JAN-12,Haricharan,,en,76.71.155.59,christie.lee@sympatico.ca,14564696,000000122499893,4,4,,4
317350,12-JAN-12,07-JAN-12,Ahmed,,fr,70.30.182.2,scimon@bell.net,14526336,000000122408920,5,5,,5
317351,12-JAN-12,09-JAN-12,Badreddine,,fr,70.49.67.78,gigdec@sympatico.ca,14540090,000000122434487,5,,Le problème n'est pas réglé. Le M. devait me téléphoner aujourd'hui à 14h et je n'ai pas eu d'appel.,3
317352,12-JAN-12,11-JAN-12,Padmanaban,,en,184.146.123.86,gcuthill@sympatico.ca,14566932,000000122494811,4,,"My problem seemed fixed, and my E-Mail woked OK. But, about 5 minutes later the same problem returned.",4
317353,12-JAN-12,11-JAN-12,Sudheer,,en,184.145.74.124,jp_charlotte@sympatico.ca,14568876,000000122498949,4,3,"On the previous Saturday I call to inquire about upgrading my internet services with Bell.  I was really happy & excited to learn that I would save some money, get double the download speed & more usage.  I was told that I would get the new modem this past Tuesday.  Unfortunately I did not receive the modem on Tuesday & when I call on Wednesday evening I was informed that the service was not available in my area & I had to go back to what I had.  As you would understand I was extremely disapointed.  The representative on Wednesday was friendly & was able to figure out my situation relatively quickly however she did not offer me any other options or Restitution.  it would have made the situation a little better.  Also towards the end of the call it was a little ackward on how we ended it.  No empathy was demonstrated.",3
317354,12-JAN-12,11-JAN-12,Lokeswaran,,en,184.146.123.86,gcuthill@sympatico.ca,14566934,000000122493370,3,2,"The technician escalated my problem to ""Senior Level"", and i was told i'd get a call back in 2 or 3 hours. But no one called.
I had to call again on Thursday, to explain my problem again. The 3rd Technician i spoke with, 
( Daniel ),
seems to have fixed my problem",4
317355,12-JAN-12,11-JAN-12,Elmer,,en,65.93.150.195,evelynsugrim@bell.net,14566488,000000122503789,5,5,Elmer was great...nothing.,5
317356,12-JAN-12,11-JAN-12,Elmer,,en,209.226.104.29,kmcauslan@sympatico.ca,14569476,000000122497369,5,4,Elmer was great. He was polite and best of all I could understand his English. He gave me advice that helped which I don't always get when I call.,3
317357,12-JAN-12,11-JAN-12,Christopher,,en,70.27.15.152,marlene051@sympatico.ca,14570824,000000122483889,5,5,,5
317358,12-JAN-12,11-JAN-12,Kevin,,en,65.160.210.253,opticage@sympatico.ca,14572112,000000122486596,5,5,None,5
317359,12-JAN-12,05-JAN-12,Ben,,en,64.229.208.228,don.tremblay73@sympatico.ca,14492614,000000122344121,4,4,No comment at this time.,4
317360,12-JAN-12,11-JAN-12,Khan,,en,76.68.107.157,jblkmccann@sympatico.ca,14568168,000000122494275,2,3,The person with whom I spoke had a very poor command of English and thus made it very difficult to communicate,2
317361,12-JAN-12,11-JAN-12,Luis,,en,65.95.90.103,nosniborh1@sympatico.ca,14571988,000000122503575,5,5,,5
317362,12-JAN-12,07-JAN-12,Uzair,,en,70.49.230.127,lulus@bell.net,14523830,000000122395396,4,5,"Well Uzair did a great job and was able to get my internet rolling. HOWEVER MY PHONE IS NOT WORKING PROPERLY !!!! I do not have call display nor call anwer which I was told I would have. I phoned your office monday morning to advise them of this, the cust service rep said he could not access my account to see if that was what I had. I SAID OH YES I DO AND I HAD BETTER HAVE CALL DISPLAY AND ANSWER AS TAHT IS INCLI+UDED IN MY TOTAL PACKAGe, IF NOT I WOULD NOT HAVE SWITCHED TO YOUR COMPANY. He said to call back in a couple of days then the ""PORT"" would be finished for some reason it had not gone through. Tomorrow will be a week and still NO call display nor answer. I am calling your office tomorrow. I better have this straightened around. NO EXCEPTIONS ! I don not want to be sorry for switchen my provider 2 days after it was done. Again Uzair was great and did a really good job. Bell sales people did not do their job as far as I am concerned. Christine ",2
317363,12-JAN-12,11-JAN-12,Juliio,,en,64.231.27.149,lkoren@sympatico.ca,14570062,000000122496126,4,5,,4
317364,12-JAN-12,11-JAN-12,Naveen,,en,174.95.133.202,dwburdon@sympatico.ca,14566098,000000122501418,5,4,,5
317365,12-JAN-12,11-JAN-12,Taoufik,,fr,65.94.169.82,monique.beauchemin2@sympatico.ca,14571552,000000122496650,5,4,,4
317366,14-JAN-12,13-JAN-12,Latregan,,en,70.48.185.203,didi9@sympatico.ca,14592340,000000122536126,4,4,,5
317367,14-JAN-12,08-JAN-12,Nizar,,fr,76.64.108.122,denis567@sympatico.ca,14529730,000000122420640,2,2,"internet trop cher 

Ma facture monte a chaque mois rien de changer 

supposé avoir un rabais de $5.00 sur chaque  tét..internet ..télé  je l ai pas 

sur le bord de changer de compagnie",2
317368,14-JAN-12,13-JAN-12,Sofien,,fr,184.145.152.235,christiane.suzor@bell.net,14591428,000000122543144,3,4,Le technicien a eu besoin de beaucoup d'aide pour réussir à résoudre mon problème. Nous avons passé plus de 2 heures ensemble...,4
317369,14-JAN-12,13-JAN-12,Andrew,,en,65.93.108.232,scorpion8@sympatico.ca,14599888,000000122537014,3,3,"Prior to my call, I had a package (internet) that included a monthly download capacity of 60 gigabytes. I am not sure from the summary email I recieved that I maintained this capacity. I do see there are two sections where it says 25 gigs and later,Usage Insurance Plan
40GB - Discount term 12 months
 Am I to understand that I now have 65 gigabytes of download capacity? Thanks. I don't think the agent is at fault here. .",5
317370,14-JAN-12,13-JAN-12,Jason,,en,70.51.55.19,freedom-mythyme@bell.net,14593264,000000122533292,5,5,"Teach your techs to talk in simple terms,slowly and clearly. Especially when they normally speak with a foreign accent.",4
315763,14-JAN-12,13-JAN-12,Aprajit,,en,76.68.45.125,dempster1@sympatico.ca,14592194,000000122539239,5,4,,5
315764,14-JAN-12,11-JAN-12,Med Anis,,fr,76.65.76.190,rachelproulx@sympatico.ca,14572844,000000122496420,5,5,rien,4
315765,14-JAN-12,13-JAN-12,Jessica,,en,64.231.190.150,tomloi@sympatico.ca,14601072,000000122549185,1,1,Instead of shipping us all over the world for help lines - tried to get my problem solved many time - they either did not understand the problem and/or had no answer - Joel LaFrance called me back and solved my problem in seconds and is going to call me back with a permanent solution today,1
315766,14-JAN-12,13-JAN-12,Rania,,fr,174.91.252.104,payant@sympatico.ca,14598402,000000122540252,2,1,"Corroborer ce qui m'avait été confirmé par votre représentant lors de ma conversation avec lui en date du 9 Dec 2011 relativement aux frais de modem
No de confirmation 121798746",3
315767,14-JAN-12,02-JAN-12,Med Ramzi,,fr,70.30.203.33,mgperformance@sympatico.ca,14452096,000000122265549,4,1,,3
315768,14-JAN-12,13-JAN-12,Marc,,fr,70.29.164.44,rayant@bell.net,14598890,000000122538073,4,5,aucun,5
315769,14-JAN-12,13-JAN-12,Priyanka,,en,70.49.27.64,henrybb@sympatico.ca,14594088,000000122552361,2,2,"That wouldn't one thing but at least three.
Firs of all give your operators better head sets so we can hear them better.
Second, that oriental, indian, chineze or pakistani pronunciation of english words does not get to me at all.
Third, moove Mr John Watson's mansion to Bangladesh, next to one of Bell's calling centers",
315770,14-JAN-12,13-JAN-12,Grace,,en,76.64.117.128,ruthcm@sympatico.ca,14599574,000000122541771,4,4,,4
315771,14-JAN-12,13-JAN-12,Karen,,en,74.15.36.184,DLaughland@sympatico.ca,14589332,000000122537304,4,5,her tone of communication was quite flat indicating to me that she was bored with such a simple task,5
315772,14-JAN-12,13-JAN-12,Hency,,en,184.147.227.235,drt.carrubba@sympatico.ca,14592532,000000122533518,5,5,"Nothing. Hency took her time and made certain I
understood the process.",5
315773,14-JAN-12,13-JAN-12,Imen,,fr,70.51.45.186,danielleheroux@sympatico.ca,14591930,000000122540659,4,5,,5
315774,14-JAN-12,13-JAN-12,Jose,,fr,76.64.139.136,sandra.millersanchez@sympatico.ca,14599794,000000122552899,5,5,C'était excellent comme ça.,5
315775,14-JAN-12,13-JAN-12,Andrea,,en,65.95.81.129,paulsr.cote@sympatico.ca,14598394,000000122535904,5,4,,5
315776,14-JAN-12,13-JAN-12,Vijay,,en,69.159.71.168,vivm@bell.net,14601354,000000122531419,5,5,Nothing,5
315777,14-JAN-12,13-JAN-12,Pedro,,en,174.95.211.121,ecchristopher@sympatico.ca,14592640,000000122535198,5,4,"Excellent service
",5
315778,14-JAN-12,12-JAN-12,Katie,,en,67.71.11.76,moeses@sympatico.ca,14584948,000000122526845,5,5,Not waited on hold for so long.,5
315779,14-JAN-12,13-JAN-12,Mohammed,,en,69.159.3.183,jmillette@sympatico.ca,14595062,000000122550007,1,1,"Resolve the issue. After 4 calls/chat sessions, the answer I get for my slow internet speed is the fact that I am 4km from the hub... really?! I don't remember having speed issues a few years ago, mind you I wasn't measuring the speed back then. 6mbps plan, and I can't get up to 3... not happy!",1
315780,14-JAN-12,10-JAN-12,Hector,,en,69.158.170.29,imwood@sympatico.ca,14553752,000000122466854,5,5,Nothing,5
315781,14-JAN-12,13-JAN-12,Steve,,en,174.88.4.125,songai@sympatico.ca,14600322,000000122540894,4,4,"Steve was awesome...I wish all customer service reps were as good as he is. He was very thorough in his investigation into the matter and he logged everything...many reps don't log everything, which was the case with Andrew...supervisor had to review the recorded conversation we had.",5
315782,14-JAN-12,12-JAN-12,Tshering,,en,174.94.53.248,jfudge@sympatico.ca,14581970,000000122512843,5,5,Nothing,5
315783,14-JAN-12,13-JAN-12,Djouaihia,,fr,69.156.121.59,gagnoa2@sympatico.ca,14593362,000000122537782,5,5,"Rien , il a fait en sorte que c'est moins long pour me connecter a internet, je ne sais pourquoi mais depuis 2 semaines j'étais obliger de me connecter presque manuellement,Aujourd'hui ca c'est fait tout seul .",5
315784,14-JAN-12,12-JAN-12,Sylvie,,en,207.164.79.87,pjermey@sympatico.ca,14586038,000000122527681,1,1,I was cut off twice during my call.  I did not receive satisfactory answers to my questions.,1
315785,14-JAN-12,13-JAN-12,Fathi,,fr,76.68.148.20,josephetrita@sympatico.ca,14595253,000000122546896,5,5,Le préposé qui m'a sevi est un vrai professionnel M.FATHI 705794 il est excellent il m'a donné un tres bon service merci merci,5
315786,14-JAN-12,04-JAN-12,Jessica,,en,65.94.207.177,cajcila@bell.net,14475224,000000122313551,5,5,"Your Technition was very helpful and asnsered all my quetions. Thanks for your help when ever I ask one.

Cajetan Gonsalves",5
315787,14-JAN-12,13-JAN-12,Mehdi,,fr,67.68.127.46,gerry300@bell.net,14593568,000000122551666,5,5,,5
315788,14-JAN-12,13-JAN-12,Deepika,,en,64.231.47.251,s.kopp@sympatico.ca,14599632,000000122548748,5,4,,5
315789,14-JAN-12,13-JAN-12,Vaishnavy,,en,70.50.180.222,farhadp@sympatico.ca,14593002,000000122545709,5,5,,4
315790,14-JAN-12,13-JAN-12,Gayathri,,en,76.66.85.99,coco100@bell.net,14591590,000000122532427,5,4,nothing she did very good.,5
315791,14-JAN-12,13-JAN-12,Daniella,,en,65.92.234.196,june.evans@sympatico.ca,14595388,000000122546581,5,4,I was very happy I had a person that spoke perfect english & had no problem understanding what she wanted of me as I am not very literate with computor.,5
315792,14-JAN-12,13-JAN-12,Ahmed,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589820,000000122536682,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
315793,14-JAN-12,13-JAN-12,Hassen,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589824,000000122540786,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
315794,14-JAN-12,13-JAN-12,Mustapha,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589826,000000122535552,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
315795,14-JAN-12,13-JAN-12,Samia,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589828,000000122541526,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
316261,12-JAN-12,09-JAN-12,Ginette,,en,70.50.89.107,ustewart99@sympatico.ca,14547272,000000122438173,4,4,"to keep your promised date of service.
I was promised service on the 3rd Jan.
nothing happened until I called late 
evening, and was really dissatisfied. A
promise was made for a technician visit on the 4th. I would definitely like to
commend this technician on his apparent
expertise, courtesy and friendliness.
He made Bell looked  good inspite of.
",4
316262,12-JAN-12,11-JAN-12,Ahmed,,fr,70.55.113.122,marcelle.girard@sympatico.ca,14570648,000000122494476,5,4,"mieux faire la facturation...je n'aurais pas eu besoin de faire cette démarche 
le modem qu'on me demandait de rembourser avait été retournée il y a plusieurs mois!",
316263,12-JAN-12,11-JAN-12,Jose,,en,70.29.171.232,maria.fiorito@sympatico.ca,14570688,000000122490168,4,4,,4
316264,12-JAN-12,11-JAN-12,Faqria,,en,64.231.162.218,hbrockie@sympatico.ca,14567494,000000122480342,5,5,Lower my rate> Ha! Ha!,3
316265,12-JAN-12,11-JAN-12,Mustapha,,fr,76.69.173.167,rdcote@sympatico.ca,14573004,000000122484060,4,4,,4
316266,12-JAN-12,10-JAN-12,Med Mehrez,,fr,184.144.151.8,grangergilles@sympatico.ca,14553098,000000122458557,4,4,"Je ne crois pas que vous auriez pu faire mieux, là ça très bien.",5
316267,12-JAN-12,11-JAN-12,Temsu,,en,184.145.111.203,carray@sympatico.ca,14564424,000000122494514,5,4,"Temsu was very thorough and polite.  At the end of the day it was felt that our modem, which is 5 years old, needs to be replaced and a replacement has been ordered.  I was fully satisfied with Temsu's assistance.",5
316268,12-JAN-12,11-JAN-12,Irving,,en,67.68.35.170,almondmichael@sympatico.ca,14563040,000000122487540,5,5,The best cust service I have ever had from a Bell rep,5
316269,12-JAN-12,11-JAN-12,Kamel,,fr,64.228.77.146,tarachotte@bell.net,14574848,000000122504505,5,5,,5
316270,12-JAN-12,11-JAN-12,Mohamed Nidhal,,fr,65.92.249.199,louis045@sympatico.ca,14570178,000000122484499,4,4,tout fut correct,4
316271,12-JAN-12,11-JAN-12,Divya,,en,69.158.185.120,noreen.lewington@sympatico.ca,14571968,000000122485927,4,4,,4
316272,12-JAN-12,10-JAN-12,Mahender,,en,174.91.132.56,hilton3@sympatico.ca,14553522,000000122462593,4,4,,5
316273,12-JAN-12,11-JAN-12,Romeo,,en,70.49.173.9,patch36@sympatico.ca,14572272,000000122497178,4,3,,4
316274,12-JAN-12,11-JAN-12,Amelia,,en,70.27.156.83,sigridhohne@sympatico.ca,14574146,000000122498690,1,1,,1
316275,12-JAN-12,11-JAN-12,Dilip,,en,174.94.11.97,lenmur@sympatico.ca,14569846,000000122496136,1,1,"Your technician did many things to resolve my internet access problem, but the results were only temporary. I again lost my connection to the internet about half an hour later, and the problem re-occurred again this morning.

I received a call from one of your representatives a little while ago. He advises that a new modem and cable will be sent to me. Let's hope this fixes this very annoying problem.",3
316276,12-JAN-12,11-JAN-12,Dashrathan,,en,184.148.172.101,pierreprovost@sympatico.ca,14572606,000000122480759,5,4,the guy was perfect,3
316277,12-JAN-12,10-JAN-12,Shyam,,en,70.54.103.192,francisco@bell.net,14552458,000000122457696,5,4,,5
316278,12-JAN-12,11-JAN-12,Sondes,,fr,69.159.161.101,raytal@sympatico.ca,14572982,000000122485193,5,4,,5
316279,12-JAN-12,10-JAN-12,Naveen,,en,184.145.15.70,fukwan@sympatico.ca,14552548,000000122470196,4,4,"it will be more helpful if you can provide cantonese or mandarin service especially for seniors who can not speak english very will.


",
316280,12-JAN-12,11-JAN-12,Iris,,en,74.14.33.148,robert.mcateer@sympatico.ca,14573316,000000122496477,5,5,nothing to change,5
316281,12-JAN-12,11-JAN-12,Jose,,en,69.156.51.96,deschamps_d@sympatico.ca,14565657,000000122484260,5,5,,5
316282,12-JAN-12,11-JAN-12,Cathrine,,en,70.27.120.103,elizabeth.lister@sympatico.ca,14566306,000000122505390,5,5,nothing,5
316283,12-JAN-12,11-JAN-12,Serina,,en,64.228.40.166,jim.somerville@sympatico.ca,14568472,000000122493419,5,4,,4
316284,12-JAN-12,11-JAN-12,Quintin,,en,65.95.245.246,dianedon.brown@sympatico.ca,14565732,000000122497016,5,5,"Everything was fine and Quintin was very patient and did a good job.  The last time I spoke to someone at Bell I had a difficult time with their accent.  This time no problem, Quintin's English was excellent and had no difficutly understanding him.     ",5
316285,12-JAN-12,11-JAN-12,Nejib,,fr,184.148.235.120,philibert32@sympatico.ca,14572540,000000122482819,1,1,répondre à mes questions dans une langue qui correspond au pays o`u je vis,
316286,13-JAN-12,12-JAN-12,Mario,,en,184.146.77.95,john_gauthier@bell.net,14582286,000000122509074,4,4,,4
316287,13-JAN-12,12-JAN-12,David,,en,74.15.248.194,v8ed_s-10@sympatico.ca,14588600,000000122527347,3,1,"You have oversold your capacity for rural internet service, and have discontinued it. Apparently there is nothing you can do to improve the service for existing customers.",1
316288,13-JAN-12,05-JAN-12,Juan,,en,184.145.76.110,barb.knecht@bell.net,14490112,000000122350606,5,5,,5
316289,13-JAN-12,10-JAN-12,Oussema,,fr,50.100.168.70,michel.leblanc2@sympatico.ca,14557412,000000122468588,3,3,"la ligne était mauvaise, nous avions de la difficuté à se comprendre. ",4
316290,13-JAN-12,12-JAN-12,Pamela,,en,76.71.96.40,ron987@sympatico.ca,14586952,000000122524000,5,5,Nothing,5
316291,13-JAN-12,12-JAN-12,Darwin,,en,74.15.100.44,thunder4@sympatico.ca,14588334,000000122522589,4,4,,3
316292,13-JAN-12,06-JAN-12,Matthew,,en,69.157.155.205,elaine.shreeves@sympatico.ca,14507818,000000122372885,4,4,,4
316293,13-JAN-12,12-JAN-12,Moses,,en,184.146.145.89,johnsadecki@sympatico.ca,14582314,000000122511497,4,4,,4
316294,13-JAN-12,12-JAN-12,Milo,,en,184.146.102.29,pcjjlj@sympatico.ca,14585848,000000122509254,4,5,it took a while to figure out who to contact without email access to get the password reset. ,5
316295,13-JAN-12,11-JAN-12,Julio,,en,184.145.128.253,bob_m@sympatico.ca,14564022,000000122497085,4,3,"The tech was good, central America I believe.
The time to reach a Tech is somtimes immpossible unless you have time to sit on the phone for ever.
I also wonder why the email was working good then out of the blue I need a new password etc.",4
316296,13-JAN-12,12-JAN-12,Michael,,en,76.67.186.119,euclide.jacques@sympatico.ca,14579866,000000122512724,5,5,,3
316297,13-JAN-12,12-JAN-12,Islem,,fr,70.55.119.152,pacantin@sympatico.ca,14585666,000000122511002,5,5,,5
316298,13-JAN-12,11-JAN-12,Hector,,en,74.4.125.159,j_milner@sympatico.ca,14567948,000000122482824,3,3,"My new account has been blocked!! I cannot send mail out, but can receive it. I do not have a mobile phone that receives digital messages. My husband's email contact list was imported to my new account not my list. I am VERY VERY ,frustrated with Bell",2
316299,13-JAN-12,12-JAN-12,Emmanuelle,,fr,70.26.176.232,abourdua@sympatico.ca,14576426,000000122511800,5,5,,5
316300,13-JAN-12,12-JAN-12,Afef,,fr,70.26.176.232,abourdua@sympatico.ca,14576428,000000122517328,5,5,Vraiment très professionnelle. Merci,5
316301,13-JAN-12,08-JAN-12,John,,en,74.15.47.172,anne.g37@sympatico.ca,14528329,000000122413948,5,5,,5
316302,13-JAN-12,12-JAN-12,Mohamed,,fr,174.92.185.198,brodeur.yvan@sympatico.ca,14577738,000000122519615,5,5,,4
316779,12-JAN-12,11-JAN-12,Steph,,en,76.66.166.105,gretl@sympatico.ca,14567292,000000122480411,4,2,"I am not sure your agent could have done any better.  She ordered a new modem which, upon arrival, I will return it to you, as the problem was resolved from your end automatically.  Apparently, there was trouble in the entire area of 416-665...  and it lasted 2-1/2 days.  I did inform her of this but she thought it might be the modem.  When I tried to turn on the computer last night, it came on and all is well again.  Thank you.",4
316780,12-JAN-12,11-JAN-12,Juan,,en,174.89.40.97,kopeinokai@sympatico.ca,14569498,000000122484691,5,4,,5
316781,12-JAN-12,11-JAN-12,Gabriel,,en,174.92.232.32,e.robert@sympatico.ca,14566126,000000122492283,5,5,"I really do not know because just now everything is working fine. Thank You.
I am very satisfied with Bell service.",5
316782,12-JAN-12,10-JAN-12,Eric,,en,71.3.83.148,irenelunney@sympatico.ca,14553796,000000122455927,5,4,"Improve your billing department.  I have had so much trouble being billed for a modem that was returned by the serviceman, also being billed for services put on vacation while we are in Florida, as well as other problems before that.  We are cinsidering changing to another comunications company when we get home.",2
316783,12-JAN-12,11-JAN-12,Edwin,,en,174.88.254.31,enuss@sympatico.ca,14566366,000000122499411,5,5,,5
316784,12-JAN-12,11-JAN-12,Denise,,en,70.31.124.242,monckmansion@bell.net,14571534,000000122485410,5,5,"hire more people like the rep I had
fun pleasant personable just what your company needs
humans",5
316785,12-JAN-12,08-JAN-12,Mohamed,,fr,69.158.170.21,fdlacasse@bell.net,14530314,000000122421208,5,4,Le technicien de niveau 2 (RYAN EY01218) était superbe mais le premier répondant ne savait pas grand'chose et a tenté de m'envoyer sur les roses. ,5
316786,12-JAN-12,11-JAN-12,Aymen,,fr,70.29.160.31,celine.jacques1@sympatico.ca,14564542,000000122485012,4,5,,5
316787,12-JAN-12,11-JAN-12,Michael,,en,184.144.132.158,myshka@bell.net,14571776,000000122495915,5,5,"Nothing, he was very helpful.",5
316788,12-JAN-12,11-JAN-12,Romeo,,en,76.64.163.238,hbirch@sympatico.ca,14567490,000000122486455,5,4,nothing,5
316789,12-JAN-12,11-JAN-12,Melissa,,en,76.68.83.139,fmcneil@sympatico.ca,14566628,000000122482943,5,4,My billing problem should have been resolved four months ago.,4
316790,12-JAN-12,11-JAN-12,Mel,,en,69.157.39.15,mmorris7@bell.net,14571483,000000122489246,2,1,Send me the E-mail I asked for.,3
316791,12-JAN-12,11-JAN-12,Denis,,fr,76.69.109.13,pirogami@sympatico.ca,14572614,000000122494352,5,5,"Rien, tout était parfait
Monsieur Denis très compétent et super gentil.",5
316792,12-JAN-12,11-JAN-12,Khaled,,fr,174.92.228.58,laroenergieinc@sympatico.ca,14569704,000000122497900,5,5,"Difficile a ajouter de plus lorsque le service que j'ai reçu frôle la perfection . Cette fois ci mon expérience a ete excellente .
Merci pour le bon travail ",5
316793,12-JAN-12,11-JAN-12,Cathrine,,en,76.64.49.127,bobmason@sympatico.ca,14564034,000000122494718,3,,English speaking reps with no Strong accents would help me. Now I spoke to 3 reps yesterday and I can't tell you which one was Catherine. They were all very helpful. But I am already having problems.,3
316794,12-JAN-12,11-JAN-12,Tabatha,,en,174.88.82.32,judyoverland@sympatico.ca,14568984,000000122482613,4,4,,5
316795,12-JAN-12,11-JAN-12,Henry,,en,70.27.124.100,fancybaby@sympatico.ca,14566546,000000122485567,5,3,,5
316796,12-JAN-12,11-JAN-12,Amine,,fr,70.52.91.194,sygravel@sympatico.ca,14574728,000000122488591,1,1,"Que les personnes qui font le dépannage tevhnique soient au canada ou québec
pace que ceux qui sont à Tunis ne donnent pas les bonnes info. ex: Amine me dit que le router est défectueux et que je peux le rapporter à une boutique Bell. J'ai perdu 2hrs et demie aller Tour Jean Talon pour me faire dire qu'ils ne reprennent pas les routers depuis longtemps  - DE TOUTE FAÇON CE QUI VOUS INTÉRESSE CHEZ BELL CE SONT VOS ACTIONNAIRES ET NON LA CLIENTELE - ET ÇA, JE SUIS PAS LE SEUL À LE DIRE- 
Ce n'est pas des MBA ou HEC.. que c'à vous prends mais des gens d'ici, qui connaissent la culture d'ici et qui  sont appuyés,- pas par l'organisation - mais par du Personnel de supervision et des cadres qui ont autre chose comme VALEURS - que la performance..
Nous sommes en ce moment à évaluer les autres alternatives disponibles  ",1
316797,12-JAN-12,11-JAN-12,Mohamed,,en,70.48.74.181,georgettelacasse@sympatico.ca,14566990,000000122493339,5,5,,5
316798,12-JAN-12,11-JAN-12,Joshua,,fr,70.51.196.165,dianemoisan@sympatico.ca,14565740,000000122487440,5,5,,5
316799,12-JAN-12,03-JAN-12,Jose,,en,65.95.28.226,mandjboyce@sympatico.ca,14466690,000000122285425,5,5,,4
316800,13-JAN-12,12-JAN-12,Aymen,,fr,74.14.188.160,gmorin15@sympatico.ca,14580740,000000122529411,1,,"La personne qui a pris mon appel était d'une impatience remarquable !!!  En plus de manger un énorme bonbon en me parlant (je l'entendais se rouler le bonbon dans la bouche)et cela même après que je lui ai dit gentiment que j'avais beaucoup de difficulté à l'entendre.  De plus, j'entendais ses longs soupirs.  À un moment donné je me suis impatientée et j'ai demandé de parler à une autre personne, mais elle a refusée en me disant que c'était impossible.  Elle a été un peu plus polie par la suite, mais je sentais qu'elle n'avait pas du tout envie de faire son travail.  De plus, elle a changé des choses dans mon ordi (rien de grave, mais quand on ne s'y connait pas beaucoup en ordi, comme moi, c'est très choquant d'avoir à rappeler pour parler à un autre technicien pour qu'on m'explique comment remettre mon ordi comme il était).  À la fin elle m'a dit que je devrais essayer de trouver un autre navigateur pour tenter de voir si le problème persistait avec un autre navigateur.  Je lui ai dit que je ne sais même pas ce que c'est un navigateur et si elle pouvait m'aider.  Elle l'a fait, mais mon dieu, que ça semblait pénible.  Elle m'a dit qu'une autre cellule me rappellerait d'ici 72 heures pour me dire ce qui en est avec ce problème. Ce n'est pas la première fois que j'ai des problèmes avec Bell.  Je trouve que je paie assez cher et que je devrais avoir un minimum de service.  Bref, vraiment, je songe très sérieusement à aller vers une autre compagnie de téléphone. ",1
316801,13-JAN-12,12-JAN-12,Iris,,en,216.209.119.72,ted.darlene@sympatico.ca,14588208,000000122509691,5,5,I find talking to Emily very frustrating and options given are not always helpful.,4
316802,13-JAN-12,12-JAN-12,Mohammed,,en,70.48.185.177,john_drake@sympatico.ca,14582280,000000122519956,5,5,,5
316803,13-JAN-12,11-JAN-12,Mohamed,,fr,69.156.18.184,cmdchiasson@sympatico.ca,14564888,000000122483450,4,5,,4
316804,12-JAN-12,11-JAN-12,Ksouri,,fr,76.71.177.226,lambertgagne@sympatico.ca,14569664,000000122496507,5,5,,5
316805,13-JAN-12,12-JAN-12,Harathi,,en,70.27.124.200,winmar@sympatico.ca,14588924,000000122508709,4,3,ometimes hard to hear-believe she was in India-had to ask her to repeat herself a number of times-her english was good but smething seemed weak in transmission,4
316806,13-JAN-12,12-JAN-12,Kumar,,en,70.54.130.125,timothy.riordan@sympatico.ca,14588354,000000122514313,5,5,nothing,5
317371,14-JAN-12,13-JAN-12,Fathi,,fr,174.88.119.110,andre.dorais@sympatico.ca,14590066,000000122554104,4,5,"Fithi est très efficace!
C'est d'autant plus facile à émettre ce commentaire que je pouvais facilement comparer ses recommandations avec celles émises par l'agent précédent (122553637). Celui-ci était sympathique, mais pas aussi précis, voire évasif. C'est d'ailleurs la raison qui explique mon second appel.",4
317372,14-JAN-12,13-JAN-12,Tony,,en,76.64.43.127,slynnbg@bell.net,14600248,000000122543780,3,3,Fixed the problem for sure,3
317373,14-JAN-12,12-JAN-12,Rosa-Maria,,en,70.49.133.81,mhknoechel@sympatico.ca,14584614,000000122519070,3,3,I was supposed to receive an e mail confirming the pricing etc and so far have not.,4
317374,14-JAN-12,08-JAN-12,Amine,,fr,70.53.175.69,diane.michel1@sympatico.ca,14529796,000000122421747,5,5,"Ma demande a été traitée avec courtoisie et M. Amine a fait preuve d'une grande patience à mon égard!
Je le remercie encore une fois.",5
317375,14-JAN-12,13-JAN-12,Ahmed,,en,64.231.206.6,h.bpatterson@sympatico.ca,14593943,000000122538620,4,4,NOT ONE THING.,5
317376,14-JAN-12,11-JAN-12,Francois,,fr,184.145.153.251,julie.jerome@sympatico.ca,14568994,000000122484897,4,3,En fait le nouveau système installé chez nous est moins fiable que l'ancien que nous avions. C'est probablement le fait de travailler sans fil plutôt qu'avec fil qui occasionne ça. J'ai dû appeler plus de fois chez vous depuis septembre 2011 que depuis que je suis cliente avec vous (pour internet)en 2001!,3
317377,14-JAN-12,13-JAN-12,Arun,,en,76.64.116.23,josetavares1@sympatico.ca,14595258,000000122533296,5,5,,5
317378,14-JAN-12,13-JAN-12,Mario,,en,65.93.148.86,rwoodley000@sympatico.ca,14599594,000000122531864,4,3,"The problem was with your data base.  We were not registered as customers of your internet security even though we've been billed.  This happened once before, and was not rectified then.  A Windows update had caused a conflict in both situations - that would indicate a weakness in your software.  Case in point:  today, attached to this survey, we had the following banner:  ""This message looks suspicious to our SmartScreen filters""!",3
317379,14-JAN-12,13-JAN-12,Juan,,en,70.27.234.147,bobalger@sympatico.ca,14590818,000000122543131,5,5,,5
317380,14-JAN-12,13-JAN-12,Mohamed Ali,,fr,65.92.29.251,bbonneau@sympatico.ca,14590562,000000122540245,2,2,c'est un collègue à moi qui m'a proposé de faire un reset de mon modem (ce qui a réglé mon problème) - contrairement à la solution longue et pénible proposée par votre conseiller...,3
317381,14-JAN-12,13-JAN-12,Mohamed Nasreddine,,fr,67.68.249.210,ruthroy2006@sympatico.ca,14599582,000000122544548,5,5,RIEN,5
317382,14-JAN-12,13-JAN-12,Mansouri,,fr,69.157.249.221,cjcastonguay@sympatico.ca,14591476,000000122543656,4,4,Demandez à vos techniciens de parler moins vite. Nous ne sommes pas des experts,3
317383,14-JAN-12,04-JAN-12,Wassim,,fr,76.68.166.225,mmmeunier@sympatico.ca,14483486,000000122326631,5,5,,5
317384,14-JAN-12,13-JAN-12,Koussay,,fr,70.55.206.17,brigitteyves@sympatico.ca,14590944,000000122542940,1,1,Avoir enlevé un rabais sans préavis est une façon cavalière de traiter votre clientèle. C'est sûrement pourquoi vous avez beaucoup de compétition.,2
317385,14-JAN-12,13-JAN-12,Daniel,,en,76.68.106.29,1omarmalik@bell.net,14589236,000000122546519,5,5,N/A,5
317386,14-JAN-12,13-JAN-12,Mohamed Sabry,,fr,64.228.85.63,lemieuxclaude@sympatico.ca,14596098,000000122543357,5,5,J'ai été rapidement servi et clairement guidé. Une nette amélioration comparativement à mes expériences antérieures.,5
317387,14-JAN-12,13-JAN-12,Karingula,,en,184.148.133.82,d.antonio@sympatico.ca,14591772,000000122546494,3,2,I was not informed by Bell that they no longer supported Bell with MSN Premium so the support referred me to MSN.,3
317388,14-JAN-12,13-JAN-12,Cesar,,en,76.64.107.4,rosemary.catherwood@sympatico.ca,14599446,000000122547393,5,5,nothing...it was completely satisfactory,5
317389,14-JAN-12,13-JAN-12,Kat,,en,184.148.133.82,d.antonio@sympatico.ca,14591774,000000122546793,4,4,,4
317390,14-JAN-12,12-JAN-12,Michael,,en,76.67.172.71,gfranco_55@sympatico.ca,14580570,000000122528304,5,5,,5
317391,14-JAN-12,13-JAN-12,Aswathy,,en,70.49.132.39,susan.weinstein@sympatico.ca,14600600,000000122538827,5,3,,5
317392,14-JAN-12,13-JAN-12,Med nejib,,fr,76.67.166.210,christophe@sympatico.ca,14591436,000000122547568,4,4,"J;ai eu bon service!",4
317393,14-JAN-12,13-JAN-12,Hayett,,fr,76.68.201.204,monikrichard@sympatico.ca,14597673,000000122532776,4,5,"dès mon premier appel, faire venir le technicien pour changer mon modem noir (désuet) pour un beige. Je fus plus d'un mois sans service internet!",
317394,14-JAN-12,13-JAN-12,Ronald,,en,207.164.79.93,wilbern@bell.net,14601502,000000122536776,5,5,Waiting time,5
317395,14-JAN-12,13-JAN-12,Jessica,,en,184.147.225.110,mike.southwood@sympatico.ca,14597454,000000122534992,5,4,Offer much lower prices for internet service,1
317396,14-JAN-12,13-JAN-12,Naveenkumar,,en,50.101.71.142,shirley.agar@sympatico.ca,14600124,000000122552821,5,5,The wait was too long getting to your customer service agent.  FYI - this survey was listed as suspect and partially blocked when I tried to open it.  I have Bell Security on my internet.,3
317397,14-JAN-12,13-JAN-12,Nischal,,en,70.48.236.223,merv_hall@sympatico.ca,14597296,000000122543123,4,4,Nischal did a good job solving my problem however it would have nice if my problem had been taken care of by someone in Canada.,3
317398,14-JAN-12,13-JAN-12,Mike,,en,70.49.191.145,clare.fuller017@sympatico.ca,14591508,000000122546075,4,4,more direct access to person who can assist me.  don't like so many 'voice' choices and time it involves,4
317399,14-JAN-12,13-JAN-12,Rudys,,en,70.29.123.55,geo.zvan@sympatico.ca,14593512,000000122538535,4,5,,5
317400,14-JAN-12,13-JAN-12,Rabeb,,fr,70.26.239.96,jbertrand004@sympatico.ca,14594704,000000122545942,5,5,,5
317401,14-JAN-12,11-JAN-12,Salvador,,en,69.157.155.186,lisawirtanen@sympatico.ca,14570022,000000122503865,5,5,Everything was perfect.,5
317402,14-JAN-12,12-JAN-12,Med Aymen,,fr,69.159.182.174,christiane.lachance@sympatico.ca,14578332,000000122509092,3,,"C'était un problème  intermitant de serveur occupé supposément...alors je verrai dans le futur...

Merci",5
317403,14-JAN-12,13-JAN-12,Chenrup,,en,65.92.27.181,scott_cameron01@sympatico.ca,14599898,000000122549671,5,5,"Simplified it. I only needed a new password and I had to jump through hoops, including have the tech ebter my computer etc. Seemed a bit complicated , for no good reason.",4
317404,14-JAN-12,08-JAN-12,Mohamed Nidhal,,fr,70.51.47.35,sgagnon016@sympatico.ca,14534708,000000122420233,5,5,,3
317405,14-JAN-12,13-JAN-12,Sylvain,,fr,70.51.146.114,marcjeannine@sympatico.ca,14596798,000000122545164,5,5,"
Ce qui aurait pu être fait a été fait, et j'en suis
entièrement satsifait.",5
317406,14-JAN-12,13-JAN-12,Marwa,,fr,76.65.121.158,helenetrottier@sympatico.ca,14594066,000000122534900,3,4,,4
317407,14-JAN-12,13-JAN-12,Oscar,,en,184.146.113.134,chantalnewell@sympatico.ca,14591336,000000122536435,5,5,,5
317408,14-JAN-12,13-JAN-12,Luis,,en,69.159.10.79,kamyo@sympatico.ca,14595452,000000122539758,4,4,,4
317409,14-JAN-12,13-JAN-12,Abdelalim,,fr,96.23.226.158,jan500@sympatico.ca,14594610,000000122548108,5,5,,4
315796,13-JAN-12,12-JAN-12,Cristian,,en,76.67.25.61,dkutt@sympatico.ca,14579336,000000122515855,4,3,,5
315797,13-JAN-12,12-JAN-12,Med Wacef,,fr,69.157.130.207,yvon.car@sympatico.ca,14589128,000000122521350,4,1,Trouver une solution!,4
315798,13-JAN-12,12-JAN-12,Adam,,en,64.231.96.151,ramboerd@sympatico.ca,14586326,000000122507771,5,5,"Nothing. Get ALL support service CANADA!!!!! I have been battling this problem since Sept. 2011. All previous contact was with the Phillipines. I felt it was time try CANADIAN, next step an alternative provider.",3
315799,13-JAN-12,12-JAN-12,Matthew,,en,65.92.172.86,laz.bouros@sympatico.ca,14583278,000000122507447,5,5,Nothing,5
315800,13-JAN-12,12-JAN-12,Wassim,,fr,70.29.251.180,mamour@bell.net,14584008,000000122517509,4,1,"vérifier l`ouverture de mes courriels
qui prennent un temps fous pour ouvrir

",4
315801,13-JAN-12,12-JAN-12,Natalia,,fr,70.30.186.180,georges.charette@sympatico.ca,14580530,000000122514097,5,5,"Ce fut un excellent service. Vous ne pouvez avoir meilleur service que celui prodigué par votre intervenante, Natalia.
Merci",5
315802,13-JAN-12,12-JAN-12,Rey,,en,64.231.187.210,heblair@sympatico.ca,14581112,000000122525817,5,5,"Could have been just me, but had a bit of trouble hearing him, seemed like his mouth piece wasn't close enough to his mouth, but like I said- could have been just me who couldn't hear him loud enough.",5
315803,13-JAN-12,12-JAN-12,Max,,en,70.26.131.240,furlan@sympatico.ca,14580268,000000122512766,5,5,I think everything was more than satisfactory,5
315804,13-JAN-12,12-JAN-12,Partha,,en,50.19.92.191,toth@sympatico.ca,14588444,000000122506999,5,5,Better phone connection - too much static. ,3
315805,13-JAN-12,12-JAN-12,Moises,,en,184.144.32.223,npoole@bell.net,14585490,000000122529030,3,2,Nothing more to be done.,5
315806,13-JAN-12,12-JAN-12,Sabrine,,fr,174.92.163.188,p.michaud2@sympatico.ca,14585642,000000122513359,3,1,"Système internet continuellement ""down""
ne trouve pas la solution.

JE NE SUIS PAS HEUREUX VOUS ME COU^TER DE L'ARGENT ET JE Y VOIR...VOUS N'ÊTRE PAS LES SEULS MES AMIS.",2
315807,13-JAN-12,11-JAN-12,Aswathy,,en,70.26.109.138,njaubin@sympatico.ca,14571922,000000122498916,4,4,none,4
315808,13-JAN-12,12-JAN-12,Mukendi,,fr,184.148.234.120,rjalbert2006@sympatico.ca,14586702,000000122508959,4,4,,4
315809,13-JAN-12,12-JAN-12,Andre,,en,24.244.217.100,jean.niccoli@sympatico.ca,14581860,000000122529203,5,5,Waiting time to get help on the telephone.,5
315810,13-JAN-12,12-JAN-12,Rym,,fr,184.148.234.120,rjalbert2006@sympatico.ca,14586704,000000122512925,4,4,,4
315811,13-JAN-12,13-JAN-12,Manoranjith,,en,174.91.28.89,lenwalser@sympatico.ca,14583378,000000122530643,5,5,Answered my phone call and less prompting ,5
315812,13-JAN-12,12-JAN-12,Roberto,,en,76.68.7.62,ron-adams@sympatico.ca,14586938,000000122527616,1,1,"I did not call a Belll representative

on January 12, 2012

But I have been having trouble turning of my computer.Copmputer keeps freezing
up or is running very slowly.",2
315813,13-JAN-12,08-JAN-12,Salvador,,en,70.26.3.75,mlmcpherson@sympatico.ca,14533292,000000122416616,4,4,"The wait time/ hold times on the initial call were
frustrating-then a transfer to tech services with two equally extended holds. Faster access/service. Friday  morning, Jan. 13 -a call to explain the replacement of power source only-an lengthly  hold and poor command of English language.",4
315814,13-JAN-12,12-JAN-12,Jorge Alberto,,en,64.231.0.20,hamcfadden1@sympatico.ca,14580990,000000122508901,3,3,,3
315815,13-JAN-12,05-JAN-12,Ameer,,en,184.147.131.165,oducado@sympatico.ca,14499492,000000122359540,5,2,"speak on laymen's terms.  Did not quite resolve my problem.  I was connected to the supervisor, was on hold for quite sometime but supervisor never came on the line.",5
315816,13-JAN-12,10-JAN-12,Priya,,en,70.54.88.69,patrick.crandell@sympatico.ca,14558566,000000122468210,5,5,Have a clearer voice link with your call centre which I think is located in India.,5
315817,13-JAN-12,07-JAN-12,Maxime,,en,174.95.196.157,norrish@sympatico.ca,14525012,000000122393584,4,4,Nothing,4
315818,13-JAN-12,12-JAN-12,Denise,,en,74.14.101.182,tedbose@sympatico.ca,14588216,000000122507761,5,5,,5
315819,13-JAN-12,12-JAN-12,Arun,,en,69.159.18.215,le__mercier@sympatico.ca,14583314,000000122507934,5,5,,5
315820,13-JAN-12,12-JAN-12,Hakim,,fr,174.92.188.86,seiki@bell.net,14587454,000000122526462,3,4,,4
315821,13-JAN-12,09-JAN-12,Justin,,fr,70.49.124.229,lemure@sympatico.ca,14542526,000000122433973,2,2,Appliquer l'offre précédemment offerte de 3 mois gratuit pour mon service internet.,2
315822,13-JAN-12,12-JAN-12,Eliena,,en,209.226.147.123,susan.erskine@sympatico.ca,14588016,000000122521812,3,3,"I was referred to the anitfraudcentre.ca
as a sympatico customer, to report
suspicous activity, resulting from my contact with Bell Sympatico. This is not very reassuring for a sympatico customer.",3
315823,13-JAN-12,12-JAN-12,Karen,,en,74.14.13.198,bobkat2@bell.net,14577570,000000122525548,5,5,"Too cumbersome a menu to get to someone who can resolve the problem- otherwise, Karen was excellent.",4
315824,13-JAN-12,12-JAN-12,Mel,,en,209.226.147.123,susan.erskine@sympatico.ca,14588018,000000122521751,3,3,"As I stated on the earlier survey,
not very reassuring as a Sympatico customer to be transferred to the antifraudcentre.ca following my request for assistance from customer support.

Maybe Mr Watson would like to know the nature of this experience. He is welcomed to call me.  My reported experience is now a numbered file.  Looks like a computer virus call scam can be interally traced right back to the Bell Sympatico India contact.  ",3
315825,13-JAN-12,10-JAN-12,Michael,,en,74.15.52.51,joustra@sympatico.ca,14554956,000000122474170,4,1,Long wait when it escalated to the next level,3
315826,13-JAN-12,12-JAN-12,Juan Carlos,,en,174.95.24.40,steveglassman@sympatico.ca,14587934,000000122528556,4,4,explain why i had the problem.,4
315827,13-JAN-12,12-JAN-12,Shyam,,en,184.146.77.29,henk.streun@sympatico.ca,14581150,000000122511960,4,4,,5
315828,13-JAN-12,07-JAN-12,Vijay,,en,70.55.49.106,awroszkowski@bell.net,14519060,000000122393384,5,3,"Provide constant download speed. I know it is possible. In my prticular case rate drops from its high in the morning of about 6.2 MB/s to about 1.7 MB/s in the evening. You sell 0.25 of the internet service for very high full price!!!
                                Sincerely Yours,                   Andrew Roszkowski 
                         ",2
315829,13-JAN-12,12-JAN-12,Marco,,en,174.95.192.97,gdmello@sympatico.ca,14580458,000000122527059,4,3,Rep/tech on phone should have access to recent calls. Too much time spent repeating recent troubles/complaints.,3
315830,13-JAN-12,12-JAN-12,Nizar,,en,76.65.87.38,collini@sympatico.ca,14578532,000000122520715,5,5,,4
315831,13-JAN-12,12-JAN-12,Carlton,,en,184.147.132.64,gunther.niesar@sympatico.ca,14580916,000000122511428,4,3,lower the rates,4
315832,13-JAN-12,12-JAN-12,Justin,,en,184.145.73.241,gjscheid@sympatico.ca,14580688,000000122511859,5,5,You done very well,5
315833,13-JAN-12,12-JAN-12,Rudolf,,en,70.26.151.41,daledechene@sympatico.ca,14578756,000000122525969,5,5,Nothing,5
316303,13-JAN-12,12-JAN-12,Reuben,,en,193.5.216.100,elisabeth_richard@sympatico.ca,14579714,000000122513577,5,5,,5
316304,13-JAN-12,12-JAN-12,Srinivas,,en,76.67.186.119,euclide.jacques@sympatico.ca,14579868,000000122519658,3,3,"He could have been a better listener, I had to continually repeat myself to make him understand.  Also he didn't believe me when I told him I hadn't been receiving my bills by mail and argued with me.  I have no reason to lie and really didn't appreciate being doubted.  He also wasn't honest about my internet usage - said if I lowered my forfeit I would risk paying penalties but when I was able to check for myself I realized that wasn't the case - I have never, ever been anywhere near my limit - again not appreciated.  So for now my answers for satisfaction are (somewhat satisfied) and that remains to be seen - if the changes are made to my account as promised or if, as with past experiences I have to keep calling back - my degree of satisfaction could go waaaaaaaay down. ",2
316305,13-JAN-12,12-JAN-12,Krutthiga,,en,83.170.111.166,angelogiusto@sympatico.ca,14576874,000000122530528,5,5,,5
316306,13-JAN-12,11-JAN-12,Houcem,,fr,184.144.223.230,raymond.picard@sympatico.ca,14572968,000000122488726,5,5,Que les autres repréentants précédents aient apporté le correctif nécessaire afin que je n'ai pas à contacter votre service 3 fois avant de résoudre le problème.,3
316307,13-JAN-12,12-JAN-12,Zishan,,en,50.101.232.10,mgreyparrot@bell.net,14584598,000000122528913,5,5,The service was terrific !,5
316308,13-JAN-12,12-JAN-12,Med Ramzi,,fr,70.30.173.31,r.cantin@sympatico.ca,14586216,000000122529538,4,4,rien d'autre,5
316309,13-JAN-12,12-JAN-12,Slah,,fr,65.92.80.244,michelle.bellavance@bell.net,14584696,000000122513186,5,5,tout était correct,5
316310,13-JAN-12,11-JAN-12,Greg,,en,70.54.150.99,snemet@bell.net,14574286,000000122485260,5,5,,5
316311,13-JAN-12,10-JAN-12,Janice,,en,184.144.65.103,mdburns@sympatico.ca,14557224,000000122466307,4,3,"Provide me with a VDSL service (ordered the Fibe 25 Internet) rather than the same ADSL service (and only 2.5 Mb/s download speed) that I already had. Since I'm told that Fibe TV is available to my house, I would expect Internet access speeds of much greater than 2.5 Mb/s to be available also.",3
316312,13-JAN-12,12-JAN-12,Catherine,,en,50.101.254.162,kentcallahan@bell.net,14582860,000000122529460,5,5,"I had about 10 min. wait in the queue.
A little less would be better.",5
316313,13-JAN-12,10-JAN-12,Arun,,en,76.71.53.186,tweediew@sympatico.ca,14561618,000000122470485,4,4,,4
316314,13-JAN-12,12-JAN-12,Etienne,,fr,76.64.249.89,claude.brochu1@sympatico.ca,14578410,000000122517925,,1,La ligne a coupé !,
316315,13-JAN-12,13-JAN-12,,,en,141.0.9.75,,,,,,speak clearer,3
316316,13-JAN-12,12-JAN-12,Noureddine,,fr,76.67.162.215,aurelel@sympatico.ca,14577126,000000122516863,5,5,,5
316317,13-JAN-12,12-JAN-12,Oussama,,fr,69.156.66.59,specimen02@sympatico.ca,14587838,000000122529617,3,4,engager des gens qui savent  parler français correctement pour bien comprendre ce qu'ils disent et être bien comprise lors de ls conversation,5
316318,13-JAN-12,12-JAN-12,Stephen,,en,63.68.228.197,dorkar@sympatico.ca,14579444,000000122524222,3,1,"Fix my problem!!!
1 1/2 hours on the phone and I finally gave up.  Your new modem has screwed up my computer, now i have to go back to the factory settings (per your service person), re-install everything on my machine (4 or 5 hours) and then I get to cross my fingers and hope this actually works.  If it does not - I am packing up your modem, my Satellite, 3 receivers, cell phone and walking into Rogers and see if they will give me a credit towards their products.  They probably not accept the crap from Bell but at least it's worth a shot.  Ten I will sign up for internet, home phone, cell phones and hopefully get service!",1
316319,13-JAN-12,12-JAN-12,Wajdi,,fr,174.91.255.194,leclairyv@sympatico.ca,14583330,000000122523360,5,5,"rien de plus , satisfait",5
316320,13-JAN-12,12-JAN-12,Greg,,en,174.91.67.193,arlene.h@sympatico.ca,14577014,000000122510655,5,5,,5
316321,13-JAN-12,12-JAN-12,Bob,,en,184.148.10.218,dianebarber_8@sympatico.ca,14579260,000000122515562,5,5,nothing,5
316322,13-JAN-12,12-JAN-12,Steph,,en,70.54.101.93,tvisic@sympatico.ca,14588546,000000122511102,1,1,The gentleman was rude went against his colleague.  Had no customer service skills.,1
316323,13-JAN-12,12-JAN-12,Diego,,en,204.101.237.139,hndukwe@sympatico.ca,14581235,000000122522976,5,5,,5
316324,13-JAN-12,12-JAN-12,Chekib,,fr,76.64.249.44,cybelle1@sympatico.ca,14578682,000000122527271,5,4,satisfaite merci,5
316325,13-JAN-12,03-JAN-12,Antoine,,en,184.147.126.168,robert.hackett@sympatico.ca,14469842,000000122298867,4,4,not let the stupid modem hyjack my service.,2
316326,13-JAN-12,11-JAN-12,Eya,,fr,184.147.253.5,peter71@sympatico.ca,14572484,000000122480634,5,5,rien,4
316327,13-JAN-12,12-JAN-12,Mohammed Wasay,,en,76.65.34.229,linda.kostuik@sympatico.ca,14583474,000000122527612,5,5,"I have no complaints at all as Mohammed Wasay was very helpful, knowledgeable and extremely patient. I wish all customer service representatives were more like Mohammed. You should be happy to have such a good employee. ",5
316328,13-JAN-12,12-JAN-12,Divya,,en,70.54.6.134,richard755@sympatico.ca,14586628,000000122507505,4,4,"I have been stung at almost every turn by Bell recently.  However, I was pleasantly surprised with this good response.  It gives me hope.
",4
316329,13-JAN-12,11-JAN-12,Abdul,,en,70.26.25.223,vandrmancini@sympatico.ca,14575368,000000122502812,5,5,"A little quicker on  acces to a rep, but not bad.",4
316330,13-JAN-12,12-JAN-12,Tathiana,,en,70.26.71.150,r-gaudas@bell.net,14586208,000000122522535,5,4,,4
316331,13-JAN-12,12-JAN-12,Pamela,,fr,69.158.171.73,denismcote@sympatico.ca,14579120,000000122506557,5,5,M'avertir à l'avance que le cycle de vie de mon modem prendrait fin le 12 janvier. J'aurais fait des arrangements au préalable. J'ai perdu deux jours de travail à cause de cela. ,
316332,13-JAN-12,12-JAN-12,Jose,,en,70.49.185.251,winborn@sympatico.ca,14588920,000000122525180,4,3,,4
316333,13-JAN-12,06-JAN-12,Imen,,fr,184.146.246.117,marc.servant@sympatico.ca,14512486,000000122370312,4,5,,5
316334,13-JAN-12,12-JAN-12,Niyaz,,en,76.70.90.248,steveoanderson@sympatico.ca,14587944,000000122524633,5,5,Seems ok to me.,5
316335,13-JAN-12,13-JAN-12,Gilberto Jose,,en,174.93.11.89,georgevoogd@sympatico.ca,14580534,000000122530720,5,5,It was excellent.,5
316336,13-JAN-12,11-JAN-12,Karina,,en,64.228.67.23,allen.abraham2008@sympatico.ca,14563022,000000122490118,5,5,"I'm afraid that if I put anything in this box, you might think that my experience was less than perfect, IE: 100%.  There is always room for improvment...I guess?  ",5
316337,13-JAN-12,09-JAN-12,Ines,,fr,65.92.251.236,suzanned.tremblay@sympatico.ca,14546756,000000122426596,4,4,Que le service de téléphonie m'avise que je vais recevoir un modem pour mon ordi. Je ne me demanderai pas pourquoi je le reçois. ,5
316338,13-JAN-12,12-JAN-12,Edwin,,en,69.156.3.26,lkoury@sympatico.ca,14583568,000000122528408,5,5,everything was O.K.,5
316807,13-JAN-12,12-JAN-12,Chenara,,en,174.95.97.21,ralph.hubel037@sympatico.ca,14586318,000000122513723,4,5,,4
316808,13-JAN-12,12-JAN-12,Badreddine,,fr,70.24.197.86,n.mongeon@sympatico.ca,14585228,000000122510290,2,1,"un peu de patience , mais j'ai appeler plus tard en anglais et j'ai eu qq de geniale!",
316809,13-JAN-12,12-JAN-12,Tathiana,,en,184.147.130.108,brucehenderson2@sympatico.ca,14577770,000000122508029,4,4,"Make hardware available through your Bell stores, either Mobility or Source.",5
316810,13-JAN-12,12-JAN-12,John,,en,70.26.141.34,lwiens@sympatico.ca,14583786,000000122524292,5,5,"Not sure, the gentleman spoke very understandable English, was very patient with with my lack of computer knowledge, and he resolved the problem completely.  It took a while to get to the problem, but I was very appreciative that it was resolved.  I had a very good experience!  Thank you!",4
316811,13-JAN-12,12-JAN-12,Mehdi,,fr,174.91.190.121,maurice.regnier@sympatico.ca,14584392,000000122528834,5,5,,5
316812,13-JAN-12,12-JAN-12,Andrea,,en,76.69.100.171,wlainc@sympatico.ca,14588940,000000122523367,4,4,This experience was great. The lady helping me (tech) was awesome. Our other internet account(selp employeed business internet) help has been an on going nightmare and therefore I would never recommend Bell.,1
316813,13-JAN-12,10-JAN-12,Jessica,,en,70.53.99.4,nepszy@sympatico.ca,14558064,000000122469224,4,4,,4
316814,13-JAN-12,12-JAN-12,Shinoj,,en,76.67.206.180,ady.monique@sympatico.ca,14576474,000000122527918,4,4,,5
316815,13-JAN-12,12-JAN-12,Slah,,fr,70.29.251.169,flmd@sympatico.ca,14580114,000000122516102,3,4,"LE PRÉPOSÉ ÉTAIT IMPATIENT, IL VEUT RÉGLER LE PROBLÈME TROP RAPIDEMENT. ÀPRÈS LUI AVOIR DEMANDÉ D'ÊTRE PATIENT, IL S'EST CALMÉ. J'AI EU L'IMPRESSION QU'IL PEUT PRENDRE À L'OCCASION LES CLIENTS POUR DES DÉBUTANTS QUI NE CONNAISSENT RIEN ET AINSI S'EN DÉBARRASSER RAPIDEMENT.
MICHEL DESROSIERS, 450-441-0703",4
316816,13-JAN-12,12-JAN-12,Bernard,,en,184.145.92.5,srbush@sympatico.ca,14587856,000000122515276,5,1,"Your technician, Bernard, did his very best and was most patient and considerate, but I am a technologically challenged senior with an old computer and the computer?/program? was unco-operative. I became tired, had not had lunch and had to go out, so quit before the problem was resolved. Bernard went through all steps with me to turn over to him, but the darn thing froze and would not move forward. ",4
316817,13-JAN-12,04-JAN-12,Neha,,en,70.30.134.175,codwyn@sympatico.ca,14475928,000000122333865,3,2,get my TV receiver and Toshiba computer working,5
316818,13-JAN-12,12-JAN-12,Malek,,fr,67.68.90.155,cr-kelly@sympatico.ca,14578604,000000122509992,5,5,"tout est beau, je vais voir ma prochaine facturation si tout est conforme a ce que nous avons discuté",4
316819,13-JAN-12,12-JAN-12,Khan,,en,65.93.88.59,camilla60@bell.net,14577898,000000122511533,3,1,,4
316820,13-JAN-12,12-JAN-12,Silvia,,en,64.229.156.70,dan_webster5@sympatico.ca,14578782,000000122508151,4,5,at times it is hard to understand if the english is not clear enough,5
316821,13-JAN-12,11-JAN-12,Moez,,fr,67.68.132.165,p.bigue@sympatico.ca,14572154,000000122483930,4,5,,3
316822,13-JAN-12,12-JAN-12,Sean,,en,174.95.201.177,budket@sympatico.ca,14577808,000000122525661,5,3,,5
316823,13-JAN-12,12-JAN-12,Franssesca,,en,70.54.101.93,tvisic@sympatico.ca,14588550,000000122511488,5,5,She was very pleasant and helpful.,3
316824,13-JAN-12,10-JAN-12,Budala,,en,64.228.139.218,brian.drouillard@sympatico.ca,14549812,000000122465166,5,5,The lady that assisted me was very good but I did have some problems at times understanding her because of her accent.,5
316825,13-JAN-12,11-JAN-12,Veerapuram,,en,64.231.97.204,frice1@bell.net,14566742,000000122490692,5,5,your service people are excellent but you definitely have a management problem to with regard to how your system works their are far to many problems with basic set up and operation,2
316826,13-JAN-12,12-JAN-12,Abdelalim,,fr,70.53.227.245,joel.courchesne@sympatico.ca,14582218,000000122510667,3,4,Établir un système de facturation honnête et détaillé.,
316827,13-JAN-12,12-JAN-12,Srinivasan,,en,174.93.55.174,trevor.barrow@sympatico.ca,14588482,000000122512858,5,5,nothing,5
316828,13-JAN-12,12-JAN-12,Med Wacef,,fr,70.30.180.240,jacquesp.roy@sympatico.ca,14581582,000000122529557,3,2,"Je ne sais trop car votre tech a fait son travail et a tout essayé. Sans aucun préjudice ou aucun commentaire négatif envers M. Med, peut-être, je dis bien peut-être qu'un québécois aurait entendu parler de tou.tv et aurait eu des suggestions à me faire mais je n'en suis vraiment pas certain.",5
316829,13-JAN-12,12-JAN-12,Rohit,,en,69.158.19.96,carradyrose@sympatico.ca,14578022,000000122508003,5,5,"I have recently been required to speak with a bell representative on several occasions in a short period of time.  On two of these occasions, I was seeking technical support for the internet.  I was particularly impressed - though completely impressed overall - by this support as I am still very inexperienced on a computer.  The technicians were both very patient and helpful; also polite and courteous.  We are very satisfied.  Thank you.

On another matter, we have a Bell long-distance plan that far exceeds the number of hours we require.  Therefore, we play a monthly flat rate that is higher than necessary; although it covers the minimum possible number of minutes per month.
Fewer minutes and a smaller monthly fee would be greatly appreciated.  ",5
316830,13-JAN-12,12-JAN-12,Sami,,fr,69.159.137.31,martin.lepire@sympatico.ca,14584288,000000122509784,2,1,Avoir une explication a ma question,2
316831,13-JAN-12,12-JAN-12,Kota,,en,76.64.120.116,semple2@sympatico.ca,14587458,000000122516857,5,4,don't know,5
316832,13-JAN-12,12-JAN-12,Aprajit,,en,64.231.198.66,ursuladeschamps_9@sympatico.ca,14588594,000000122517416,4,4,nothing!,5
316833,13-JAN-12,13-JAN-12,Jamie,,en,70.53.106.71,fgonder@sympatico.ca,14580070,000000122530719,5,5,Nothing,5
316834,13-JAN-12,12-JAN-12,Nora,,en,69.156.58.153,bl.enterprises@sympatico.ca,14577492,000000122512402,5,4,your voice answering system is very frustating.,4
316835,13-JAN-12,12-JAN-12,Karingula,,en,64.228.228.13,brian.smith2@sympatico.ca,14577714,000000122519745,2,3, I wasted hours trying to download email messages dating back to Christmas. Send advisories occasionally telling customers to free up space in their inbox.,2
316836,13-JAN-12,13-JAN-12,Kanni,,en,64.228.228.13,brian.smith2@sympatico.ca,14577716,000000122530890,3,3,Technical support is fine but the Outlook system needs to be improved,3
316837,13-JAN-12,12-JAN-12,Henry,,en,70.49.185.232,chermac@sympatico.ca,14578240,000000122522376,5,5,Have a repair man by on the same day I called but I realize that's asking a lot.,3
316838,12-JAN-12,26-DEC-11,Djouaihia,,fr,70.51.44.103,dantrep@sympatico.ca,14363800,000000122136443,5,4,"Votre sondage est trop peu élaboré donc ne peut donner une idée valable

Cependant plus rien ne fonctionnait le lendemain car c'était le modem qui était défectueux,",3
316839,12-JAN-12,04-JAN-12,Venkatesh,,en,70.24.106.119,oliveoil305@bell.net,14484172,000000122315674,5,5,none,5
317410,14-JAN-12,12-JAN-12,Mounira,,fr,69.157.131.250,marlou_62@sympatico.ca,14584254,000000122507243,5,5,Rien,3
317411,14-JAN-12,12-JAN-12,Adalberto,,en,65.95.226.25,poquinn@sympatico.ca,14586110,000000122529375,4,4,,5
317412,14-JAN-12,13-JAN-12,Amir,,en,67.71.92.56,cbritchie@sympatico.ca,14591246,000000122544080,5,5,none,5
317413,14-JAN-12,10-JAN-12,Khmaies,,fr,174.89.215.206,djamelb@sympatico.ca,14551484,000000122475570,4,4,je pense que vous avez etait a la hauteur de mes attentes  keep-up the good work merci   ,5
317414,14-JAN-12,13-JAN-12,Deepak,,en,70.54.83.208,opbrake@bell.net,14598158,000000122551428,4,4,,5
317415,14-JAN-12,13-JAN-12,Mohamed Amine,,fr,74.15.207.208,shirleygalardo@bell.net,14600132,000000122539495,1,1,"Vos conseillers en Tunésie ont malheureusement une ""attitude"" et un ton
méprisant quand ils nous répondent.  Ce n'est pas la première fois que j'ai une expérience fort désagréable avec les personnes en Tunésie.  La personne qui
a finalement réglé mon problème n'est malheureusement pas sur le sondage mais
il s'appelle Daniel et il travaille de
Ottawa,ça lui a pris que quelques minutes et de plus il était d'une gentillesse et d'une compréhension incroyable.  Ce qui prouve que quand les personnes sont compétantes et sociables, elles peuvent régler les problèmes.  Il y a assez de chômage au Québec, que je ne comprends pas pourquoi vous devez aller jusqu'en Tunésie pour engager du personnel.  Vous m'avez demandé mon opinion et bien je vous l'ai donnée.   
",3
317416,14-JAN-12,13-JAN-12,Bob,,en,64.231.191.229,ursula7@sympatico.ca,14601210,000000122538609,5,5,Bob was very helpful and provided excellent service.  I was pleased to have his help.,5
317417,14-JAN-12,07-JAN-12,David,,en,174.92.54.242,sellero@bell.net,14526388,000000122404665,5,5,Can't think of anything.,5
317418,14-JAN-12,27-NOV-11,Elvis Francisco,,en,70.28.245.96,energogen@bell.net,14118840,000000121517235,5,5,"while the represemtamt of Bell are marvellous, the system is very poorly operating, long time for access, etc...",2
317419,14-JAN-12,12-JAN-12,Dhanasekar,,en,69.157.52.180,ckelley@bell.net,14578390,000000122516448,5,5,,5
317420,14-JAN-12,13-JAN-12,Gregorio,,en,184.146.170.190,khickman@bell.net,14595674,000000122547644,5,5,Service was great couldn't have done anything better. Gregorio was very knowledgeable and helpful. ,5
317421,14-JAN-12,13-JAN-12,Rolando,,en,70.54.46.116,tpopowich@sympatico.ca,14601116,000000122543460,5,5,nothing,4
317422,14-JAN-12,13-JAN-12,William,,en,64.228.88.156,trefford@bell.net,14601124,000000122540268,5,5,Great experience. Great customer service Thanks,5
317423,14-JAN-12,13-JAN-12,Jason,,en,70.26.81.213,hontheho@sympatico.ca,14594176,000000122542997,5,4,,5
317424,14-JAN-12,13-JAN-12,Mel,,en,174.89.101.226,nradojcic@sympatico.ca,14598070,000000122531670,5,5,,5
317425,14-JAN-12,13-JAN-12,Moncef,,en,70.55.67.183,rosillio@bell.net,14599466,000000122536805,4,4,"i am extremely disappointed that bell does not have an unlimited downloading package.  in this day and age where everything is done on the internet, it is illogical.  i am looking to change internet providers.",1
317426,14-JAN-12,13-JAN-12,Jonathan,,fr,70.51.35.231,oanpbh@bell.net,14598104,000000122537820,5,5,"pas grand chose.
le service a toujours été impécable et
est toujours impécable",5
317427,14-JAN-12,11-JAN-12,Aymen,,fr,70.30.228.106,marie-f.gr@sympatico.ca,14570710,000000122481283,5,5,rien,5
317428,14-JAN-12,13-JAN-12,Leni,,en,74.12.144.178,mlaurence01@sympatico.ca,14597572,000000122546961,5,5,nothing everything was very good the lady on the phone waqs very nice,5
317429,14-JAN-12,12-JAN-12,Edwin,,en,65.92.5.245,r.kelly@bell.net,14586224,000000122520822,5,5,no,5
317430,14-JAN-12,12-JAN-12,Ines,,fr,70.26.204.175,v__8@sympatico.ca,14588602,000000122515180,5,5,"Une personne m'aidait à mettre de l'ordre dans mon ordinateur et je n'étais pas sûre de mon no d'utilisateur, ce fut suffisant.",4
317431,14-JAN-12,12-JAN-12,Mudilyar,,en,76.68.23.13,praveen.sharma@sympatico.ca,14586128,000000122530287,5,5,,5
317432,14-JAN-12,13-JAN-12,Juan,,en,174.92.54.37,tony.caranfa@sympatico.ca,14601090,000000122539774,3,2,"If someone has Internet problems a 3day wait for a tech is ridiculous. I think bell should pay for the loss of work of the 3days, at $100 a day. People rely on thir Internet for income.",1
317433,14-JAN-12,10-JAN-12,Celina,,en,184.145.112.74,luann.hill@sympatico.ca,14556352,000000122475933,2,4,"ensure the work order was carried out the first time I called - it shouldn't have taken 6 days to get connected to the internet - a free month's service would be helpful, everytime I have to call Bell it takes about 20 minutes of my time",2
317434,14-JAN-12,13-JAN-12,Tathiana,,en,67.71.64.106,kjcrooks@sympatico.ca,14595743,000000122553848,5,4,,5
317435,14-JAN-12,13-JAN-12,Carlos,,en,70.50.25.152,rsimson@sympatico.ca,14599510,000000122543130,5,5,,4
317436,14-JAN-12,13-JAN-12,Cesar,,en,70.52.61.19,leomarie83@sympatico.ca,14596108,000000122552921,5,5,"two cables were missing in the box containing new modem, should not happen, technicien promised to mail it to me, I hope so, since I am paying for it.",4
317437,14-JAN-12,10-JAN-12,Dinesh,,en,67.71.140.192,ksmyth000@sympatico.ca,14555606,000000122472193,5,5,,4
317438,14-JAN-12,30-DEC-11,Mohamed Sabry,,fr,76.69.98.189,gpion0007@sympatico.ca,14422664,000000122233131,1,1,avoir quelqu'un qui sait comment fonctionne le service télé,1
317439,14-JAN-12,12-JAN-12,Bobbie-Jo,,en,76.65.18.224,siva6000@sympatico.ca,14587672,000000122515983,5,5,"im waiting for fibo robtic long time?
thanks",5
317440,14-JAN-12,30-DEC-11,Max,,en,115.189.95.127,michael.macky@bell.net,14426382,000000122224384,5,5,,4
317441,14-JAN-12,11-JAN-12,Mohammed Wasay,,en,174.93.28.101,vitoco@sympatico.ca,14575492,000000122504687,4,5,n/a,4
317442,13-JAN-12,10-JAN-12,Sondes,,fr,76.65.101.89,danny.rodier@sympatico.ca,14551048,000000122465636,2,4,"ça aura pris + de 4 appels au soutient technique et de transferts souvent sans réponses (attente) à la centrale, ou d'ailleurs si vous écouter vos enregistrements, qu'une dame m'a demandé si j'étais STRESSÉ! appel d'ailleurs qui n'a rien donné. C'est finalement une dame qui a eu l'idée de génie d'envoyer un tech qui a changer mon modem cheapet qui marchait presque plus. Cette dernière dame m'avait pourtant juré de me rappeler après 10 min de son test ce quelle n'a jamais fait. J'ai penser sérieusement a changer de compagnie. Peut-être si vous respectiez mieux vos employés ça se réfleterais mieux sur les clients",
317443,13-JAN-12,12-JAN-12,Nawel,,fr,174.91.204.217,marie-noelle.tremblay@sympatico.ca,14584148,000000122512799,4,2,elle m'a donné un numéro chez microsoft mais je n'ai pas encore fait la démarche,5
317444,13-JAN-12,11-JAN-12,Darwin,,en,206.177.43.76,john.lefebvre@sympatico.ca,14568696,000000122504836,5,5,"The service representative was great. Once we identified the problem, he covered all the bases and made sure everything was working.",5
317445,13-JAN-12,12-JAN-12,David,,en,184.146.160.104,edgray@sympatico.ca,14579650,000000122523037,5,5,nothing this time,4
317446,13-JAN-12,12-JAN-12,Arcadius,,fr,65.94.24.201,raymond061@sympatico.ca,14586384,000000122522034,5,3,rien,5
315834,12-JAN-12,11-JAN-12,David,,en,174.93.63.51,kersi.jilla@sympatico.ca,14569346,000000122481559,3,4,Inter department communication has to improve,4
315835,12-JAN-12,10-JAN-12,Roy,,en,65.92.234.205,edlomax@sympatico.ca,14551892,000000122468766,3,1,"My recent experience with Bell can only be described as disastrous. Let me be clear that, with one exception, all Bell representatives were friendly and helpful. The problems I experienced were, in my opinion, due to inadequate training, poor co-operation between departments and a lack of corporate committment to customer service.
Here is a blow by blow account.
Due to my perception that I was being billed excessively I called Customer support. The rep understood my concern and tranferred me to Customer loyalty. This rep (Amy) kindly upgraded me to Fibe 25 with a new customer discount. I was advised that this service required a new modem which had to be installed by a technician and a service call was scheduled for Monday afternoon. At this point a had a very good opinion of Bell but it went downhill quickly.
No technician showed up on Monday, so I called again. I was advised that the work order had incorrectly been set up for self install and a new service call was scheduled for Tuesday evening. At this poit I was told tha some re-wiring would be required which caused me some concern.
On Tuesday the new modem arrived unexpectedly by mail, complete with simple intallation instructions. I installed the modem in a few minutes and it worked perfectly. I called customer service again to cancel the technicians visit. At this point if the rep had simply cancelled the technicians visit I would have been OK but I was told that the techniciand had to come to ensure I was on the proper service and to perform re-wiring (fibre optics). This did not seem correct since the modem had no fibre optics port but I agreed. I stayed home again all Tuesday evening and the technician still did not show up.
Really irritaded by now, I called customer service on Wednesday morning. I was told one again that I needed a technician to call (even though everything was working still) but this time I dug my feet in. I said I did not want a technician to call until I knew what the technician was going to do. The rep tranferred me to Technical solutions and I was promptly cut off.
Quite angry by now I called customer service again, we reviewed the situation and I was transferred to technical solutions. The rep I now spoke to could barely speak english and did not seem to know why I was calling. After getting me to verify the model numbers of the new and old modems she was asking me to describe the problem but could not understand what I was saying so I asked to speak to her supervisor. I finaly reached someone I could talk to. He told me that there was never any requirement for wiring and if I was receiving internet service then the Installation had to have been successful. He told me how to verify that I was on the highest speed available.

I am documenting this to help relieve my frustration. I have no expectation that this will be read by anyone and I am certain no action will be taken even if it is read.
In the unlikely I am wrong then I would expect the following action to be taken

1. A complete review of procedures and traing for all levels of customer service.
2. A senior executive review of outsourced customer services to ensure adequate training particularly with regard to fluency in English and French ",2
315836,12-JAN-12,11-JAN-12,Med Jamel,,fr,184.144.227.109,jacqueslapointe@sympatico.ca,14567990,000000122495258,5,5,Rien. Tout a été parfait. Monsieur Med Jamel a démontré une patience exemplaire!,5
315837,12-JAN-12,09-JAN-12,Jessa,,en,76.89.160.91,kingstonsunshine@bell.net,14542160,000000122448882,5,5,,5
315838,12-JAN-12,09-JAN-12,Mohamed Radhouene,,fr,70.24.235.9,normanlv@sympatico.ca,14544466,000000122434501,1,1,Vous ne supporter pas office 2010 the Window . Je ne peux me servir de mon courrier .Je ne sais pas si c'est a cause de Window 7 .,3
315839,12-JAN-12,06-JAN-12,Adam,,en,174.88.122.51,gregory.joiner@sympatico.ca,14508924,000000122375399,1,2,,2
315840,12-JAN-12,11-JAN-12,Mary ruksana,,en,70.29.153.155,dnethersole@bell.net,14565856,000000122484288,4,4,,5
315841,12-JAN-12,11-JAN-12,Farah,,en,70.26.123.107,srmf@sympatico.ca,14574390,000000122486257,5,5,nothing more,5
315842,12-JAN-12,11-JAN-12,Jason,,en,74.15.243.42,dcarey@sympatico.ca,14565466,000000122485973,5,4,"I don't think anything, Jay was very good at explaining what I needed to do.",5
315843,12-JAN-12,11-JAN-12,Aymen,,fr,184.144.216.113,manondub@sympatico.ca,14570610,000000122485060,4,4,,4
315844,14-JAN-12,13-JAN-12,Arcadius,,en,74.15.58.240,heather.chisvin@sympatico.ca,14594040,000000122534255,5,5,"nothing.  The technician was knowledgeable, helpful, respectful and friendly.  ",5
315845,14-JAN-12,13-JAN-12,Rudys,,en,174.89.59.173,trottco@bell.net,14601144,000000122541443,5,5,,5
315846,14-JAN-12,13-JAN-12,Med Amine,,fr,174.93.195.180,francois.lavoie3@sympatico.ca,14593194,000000122552932,4,4,ca va,3
315847,14-JAN-12,13-JAN-12,Mohd,,en,67.70.42.56,1huggy@bell.net,14589232,000000122540662,4,4,did all you could,5
315848,14-JAN-12,13-JAN-12,Samiha,,fr,70.51.203.231,ln.pouliot@bell.net,14596318,000000122531935,5,5,,5
315849,14-JAN-12,13-JAN-12,Moses,,en,76.64.11.187,wclark4@sympatico.ca,14601454,000000122533815,5,5,Nothing really,5
315850,14-JAN-12,13-JAN-12,Mark,,en,76.68.112.59,phgeburt@sympatico.ca,14598518,000000122537974,3,3,Communicate better (English language),2
315851,14-JAN-12,12-DEC-11,Vijayashanti,,en,173.239.140.163,gerald.wagner@sympatico.ca,14220218,000000121848711,5,5,nothing,5
315852,14-JAN-12,13-JAN-12,Hela,,fr,67.68.180.217,carrierdiane@bell.net,14591200,000000122533578,5,5,,5
315853,14-JAN-12,13-JAN-12,Abul Karam,,en,64.231.146.155,liming1@sympatico.ca,14596186,000000122554030,1,2,It would have been nice if a solution to the problem was found,3
315854,14-JAN-12,13-JAN-12,Rashika,,en,174.88.121.174,russell-yates@sympatico.ca,14599562,000000122534126,5,5,,5
315855,14-JAN-12,13-JAN-12,Asma,,en,65.92.71.223,gbutler32@sympatico.ca,14593470,000000122553009,5,5,nothing that I csn think of.,5
315856,14-JAN-12,13-JAN-12,Loyda,,en,65.92.13.182,lfcfan@sympatico.ca,14596146,000000122548827,1,1,"Have someone understand my problem and get a technician to my residence to fix it without stating I would be charged for something that is not my fault!!!!
30 years customer and getting fed up with your unfriendly customer service and lack of help! I pay a lot of money monthly for fibe internet and phone services. Everyone keeps passing the buck when I need my problem sorting out. I will jetison Bell at the end of my contract and go elsewhere as I have already done with my cell phone!",1
315857,14-JAN-12,29-NOV-11,Khan,,en,174.94.30.210,ann.daub@sympatico.ca,14137950,000000121577099,3,2,"While I was given a replacement modem, the new modem has resulted in much slower speeds for my wireless devices.  The speed for my desktop, which is wired attached to the new modem is fine, but my laptop and ps3 are now much slower and I can no longer stream videos to my ps3 because the speed is slow and choppy.  I hope this is temporary.",3
316339,13-JAN-12,04-JAN-12,Sabha,,en,184.145.68.214,kevinlove@sympatico.ca,14480962,000000122315644,4,4,"Connect me to the people (Loyalty Dept.) who ultimately did help me sooner instead of trying to wave me off (doing her job, I'm sure).",3
316340,13-JAN-12,04-JAN-12,Timmy,,en,184.145.68.214,kevinlove@sympatico.ca,14480960,000000122317029,5,5,,3
316341,13-JAN-12,10-JAN-12,Shinoj,,en,69.157.52.214,dfstevens@sympatico.ca,14551390,000000122467344,2,2,listen to me -I obviously had a fairly simple password problem.,3
316342,14-JAN-12,12-JAN-12,Naim,,fr,70.52.41.24,vw.desmarais@sympatico.ca,14588798,000000122526148,5,4,Tout a été bien répondu,5
316343,14-JAN-12,13-JAN-12,Sumithra,,en,184.146.142.79,jmccreesh@bell.net,14595052,000000122547211,2,1,"difficulty understanding just what she was saying.
At one point she went offline to get more information and after a few minutes the line was disconnected.
I waited 5 minutes for her to call me back ,,,,,,, as there was no call made, I called again and got a different operator.",3
316344,14-JAN-12,13-JAN-12,Mario,,en,70.30.135.231,sunita.p@sympatico.ca,14600576,000000122553639,5,5,everything was perfect.  Thank you.,5
316345,14-JAN-12,14-JAN-12,Fredelyn,,fr,69.156.129.172,guy.danielle.durand@sympatico.ca,14593906,000000122554770,4,3,"Obtenir 8 Mbits de upload, tel que commandé et non 7 Mbits",4
316346,14-JAN-12,12-JAN-12,Mustapha,,fr,70.55.162.211,s.denommee@sympatico.ca,14587178,000000122522765,4,4,,4
316347,14-JAN-12,11-JAN-12,Philip,,en,184.148.131.53,aboden@sympatico.ca,14562732,000000122480781,2,1,"Although the agent took the information, I had to wait 72 hours for the issue to be resolved.  After 72 hours, no one from Bell contacted me to let me know it was resolved.  I had to make another phone call to resolve the issue.  ",2
316348,14-JAN-12,04-JAN-12,Bernard,,en,70.54.124.52,david-jenner@sympatico.ca,14476408,000000122321542,3,2,The previous call resulted in this call (escalation).  Getting back to me with a valid reason for the lack of performance would be an improvement re. the experience.  Thank you for caring. DJ,4
316349,14-JAN-12,13-JAN-12,Salvador,,en,184.147.210.74,rrowe@sympatico.ca,14599496,000000122548936,4,1,I had some problems understanding Salvatore's English,3
316350,14-JAN-12,10-JAN-12,Thierry,,fr,70.30.21.162,g.l.gagnon@sympatico.ca,14552560,000000122458461,3,4,"Le conseiller devait me confirmer l'arrangement par courriel, ce qui n'a pas/pas été fait. dommage car souvent les arrangements priss ne sont pas effectifs",4
316351,14-JAN-12,13-JAN-12,Sriram,,en,70.55.48.253,lotsluck@sympatico.ca,14596358,000000122540046,5,5,Nothing,5
316352,14-JAN-12,13-JAN-12,Alpha,,fr,174.89.215.161,marc.racine2006@sympatico.ca,14596772,000000122544604,1,4,,1
316353,14-JAN-12,13-JAN-12,Jamie,,en,70.54.60.148,gtnoordstra@sympatico.ca,14593878,000000122551575,5,5,Everything was great!  My representative solved the problems I was having.,5
316354,14-JAN-12,13-JAN-12,Ahmed Ramy,,fr,70.29.240.132,alex.marz@bell.net,14589932,000000122545092,5,5,,4
316355,14-JAN-12,13-JAN-12,Arthur,,en,70.53.113.36,dmreimer@sympatico.ca,14592406,000000122542109,4,4,Realize the experience with computer that the inquirer had obtained,4
316356,14-JAN-12,12-JAN-12,Porushotham,,en,70.30.91.164,judi.inchrist@sympatico.ca,14582504,000000122525601,5,5,,5
316357,14-JAN-12,13-JAN-12,Dinesh,,en,74.14.17.132,ceci@sympatico.ca,14591280,000000122533951,5,5,,5
316358,14-JAN-12,13-JAN-12,Sonia,,fr,50.100.104.218,gisele.binet@sympatico.ca,14593676,000000122541120,4,4,"Avant de m'écrire il aurait été important de vous assurer que cette lettre reçue le vendredi 13-01-2012 de Bell indiquant l'annulation de mon service internet ne m'appartenait pas.
Je n'ai pas annulé ce service et il n'en a jamais été question avec aucun  représentant ",3
316359,14-JAN-12,12-JAN-12,Balaji,,en,70.24.91.27,kcomba@sympatico.ca,14582754,000000122524891,5,4,No Complaints,5
316360,12-JAN-12,11-JAN-12,Samantha,,en,70.31.19.217,rae.talbot@sympatico.ca,14572858,000000122505241,5,5,Clear problem on first call or follow up within reasoble time frame and contact me prior to me having to make 2nd call next day.,5
316361,12-JAN-12,11-JAN-12,Med Heni,,fr,76.68.173.236,jthibeault@sympatico.ca,14568954,000000122500969,5,5,"RIEN, TOUT A ETE PLUS QUE PARFAIT AVEC UNE TRÈS GRANDE GENTILLESSE MERCI",5
316362,12-JAN-12,10-JAN-12,Divya,,en,70.49.23.141,peori@sympatico.ca,14558732,000000122474489,1,3,"Your rep was very condescending and rude...he should not be in this line of work if he can't have a little patience with people that don't have the computer experience that he has.  Very disappointed & hope I never get him again...if I do, I will ask to speak to someone else.",1
316363,13-JAN-12,12-JAN-12,Adam,,en,70.29.136.31,dougsutton@sympatico.ca,14579464,000000122522433,4,4,I have had two unacceptable experiences with tech support in the past . Both resulted in my computer being disabled by tech support and being left to fix the problems on my own . These incidents have never been acknowledged or dealt with by Bell in any way to make me feel that I am justified in remaining a customer .,3
316364,13-JAN-12,12-JAN-12,Krishnan,,en,70.48.214.108,donmills@sympatico.ca,14579414,000000122521495,5,5,"not a thing. The young man I dealt with 
was excellent.",5
316365,13-JAN-12,12-JAN-12,Monica,,en,174.93.32.251,robertt54@sympatico.ca,14586854,000000122523366,4,4,At times it's hard to understand a few of the tech support people.,4
316366,13-JAN-12,11-JAN-12,Cesilia,,en,174.89.64.244,25hz@bell.net,14562314,000000122487231,1,1,"I'm a new customer.  Been on the internet since 1988.  I work in IS.  Getting set up with Bell is the biggest cluster-fuck I've seen in at least a decade.  I have 4 sets of different login information already, nothing from Bell worked like it was supposed to, and my ""package deal"" isn't even set up like a package.  The first woman I spoke to, i had to repeat everything 3 or 4 times, and then when I asked her what format I was supposed to log into Windows Live.  She had to ""research it"".  I was on hold, and then the line went dead.  She was completely fucking incompetent.  I called back, went through the same bullshit call menu, this time I was only going to talk to a manager.  Supposedly I got one, and he didn't speak English, at all.  He had some thick fucking Pakistani or Indian accent and everything had to be repeated multiple times.  Finally HE had to reset the password (because it didn't work at all) and then HE had to type in the new password because I had no fucking idea what he was saying.  BELL CANADA!  So, likely, you assholes have farmed out tech support to some 3rd world country where you can pay them 50 cents a fucking day, but the next time I have a problem, if I don't get someone who speaks fucking ENGLISH, I cancel everything, and I won't be paying ANY cancellation charges or penalties either.  Maybe if I'm some kind of fucking 3rd world immigrant i'd have better luck understanding the gibberish from your tech support, but unfortunately, I'm Canadian.  For anyone who asks, I'll recommend Tech Savvy to them, which is exactly what I've already done for my son and daughter in university in Toronto.  You have one more chance to wake the fuck up.",1
316840,12-JAN-12,11-JAN-12,Rashika,,en,76.69.52.145,jenlof@bell.net,14568340,000000122495406,3,3,"We just got bell a week ago and have had nothing but problems.  we have had to call a technician from bell at least 5 times and have spent over an hour on the phone each time.  we are frustrated beyond words at this point in time.  and although the ""problems"" seemed resolved while we got the support, within a day we were experiencing another problem.  we are currently seeking out other providers.",1
316841,12-JAN-12,10-JAN-12,Srinivas,,en,70.51.65.64,michael411@sympatico.ca,14557390,000000122463792,5,5,Can't think of a thing,5
316842,12-JAN-12,11-JAN-12,Sudheer,,en,65.92.1.153,dmccarten@sympatico.ca,14565834,000000122500251,4,5,,5
316843,12-JAN-12,11-JAN-12,Jeff,,en,70.49.246.23,jjksandhu@sympatico.ca,14568516,000000122481953,5,4,"Provided me a loyal customer with 4 different services all with bell, more discounting",3
316844,12-JAN-12,11-JAN-12,William,,en,74.14.107.42,jhm1@bell.net,14568432,000000122495735,4,3,fix the problem the 1st time,4
316845,12-JAN-12,09-JAN-12,Chiraz,,fr,70.24.217.49,mariehenry@sympatico.ca,14543294,000000122432462,5,4,Rien a signaler- Chiraz a ete tres cordiale et une professionnelle tres a l'ecoute,4
316846,12-JAN-12,11-JAN-12,Jessica,,en,76.65.62.157,atsipas@sympatico.ca,14563436,000000122488918,5,5,"Nothing, Jessica helped me with everything I needed",5
316847,12-JAN-12,11-JAN-12,Tony,,en,70.49.209.64,brownme1@sympatico.ca,14564197,000000122493261,5,5,,5
316848,14-JAN-12,13-JAN-12,Richard,,en,64.229.227.147,midnight329@sympatico.ca,14597436,000000122534197,5,4,????,4
316849,14-JAN-12,13-JAN-12,Jennifer,,en,70.30.145.120,arboro11@bell.net,14590264,000000122541712,5,4,"Confirmation E- mail should contain, all relevant details of the conversation, and it's outcome. Thanks again for your continuous effort to improve your services and customer satisfaction.",5
316850,14-JAN-12,12-JAN-12,Walid,,en,74.198.87.77,kim.williamson444@sympatico.ca,14582948,000000122525444,5,5,"Nothing so far, I love your people are working for Bell, they always give me the service I need....",5
316851,14-JAN-12,13-JAN-12,Edward,,en,174.94.41.148,judi.walker@sympatico.ca,14595362,000000122549582,5,5,,4
316852,14-JAN-12,12-JAN-12,Orlando,,en,65.95.226.91,lyndave@sympatico.ca,14583802,000000122507606,5,3,A check on the outside lines from pole to house still needs to be done.They are old and need to be replaced. I also have coils of cable hanging from those lines.Not a nice thing to look at every day.,4
316853,14-JAN-12,13-JAN-12,Vijayashanti,,en,70.25.68.115,kevin55@sympatico.ca,14595650,000000122551819,5,4,,4
316854,14-JAN-12,13-JAN-12,Pamela,,en,174.91.158.197,ashdas@sympatico.ca,14590326,000000122531891,5,5,Call and wait times were longer than they should have been.  The CSR that I dealt with was great.,4
316855,14-JAN-12,13-JAN-12,Victor Gabriel,,en,65.92.13.182,lfcfan@sympatico.ca,14596144,000000122540984,1,1,Understand my problem...stop passing me from one department to another...send out a technician to the apartment building Telephone room and fix the problem.,1
316856,14-JAN-12,13-JAN-12,Gerardo,,en,70.26.0.174,valwillis@sympatico.ca,14601234,000000122554295,5,5,Problem solved immediately by technician ,4
316857,14-JAN-12,13-JAN-12,Bernard,,en,70.53.228.8,jbjackson@sympatico.ca,14594708,000000122536045,4,4,terrible audio,3
316858,14-JAN-12,07-JAN-12,Naveed,,en,65.92.74.174,jbrenndo@sympatico.ca,14522328,000000122397692,4,4,,5
316859,14-JAN-12,13-JAN-12,Frank,,en,69.157.57.217,wilsonmrwink@sympatico.ca,14601564,000000122541835,3,3,"after rep-Frank finished his recovery actions, it would have been more reassuring to have a follow-up rep talk to me.Currently,the problem has not returned.SAT-JAN 14th. Thanks.",4
316860,14-JAN-12,13-JAN-12,Tony,,en,65.92.174.193,brendanchan@sympatico.ca,14590908,000000122534869,5,4,"It was promised by Bell's Loyalty staff to remove my modem fee last Sept. which was not happened.  I had to call Bell every month to remove the fee.  Now, this agent apologized and she knew how to erase the fee for me.  I have to wait and see if this is true.",4
316861,14-JAN-12,13-JAN-12,Ameer,,en,76.71.58.123,merryann@bell.net,14597294,000000122543272,3,4,"not disconnect me and i have to use cell to call back lest i should get call back and getting a second person who was much better , dont know names",3
316862,14-JAN-12,12-JAN-12,Houssemeddine,,fr,70.51.35.197,H.AZER@sympatico.ca,14576176,000000122523341,5,5,,5
316863,14-JAN-12,13-JAN-12,Melissa,,fr,174.93.220.145,machaalamaison@sympatico.ca,14596652,000000122543250,4,4,,3
316864,14-JAN-12,12-JAN-12,Mohammed,,en,184.146.160.187,brstgeorges@bell.net,14577758,000000122530080,3,2,,4
316865,14-JAN-12,05-JAN-12,Edwin,,en,70.24.79.241,2patmurfs@sympatico.ca,14488698,000000122341924,1,1,"Fix our problem, the first time.",2
316866,14-JAN-12,13-JAN-12,Imran,,en,206.172.78.189,bcbup@sympatico.ca,14590566,000000122537588,5,4,,4
316867,14-JAN-12,13-JAN-12,Brenda,,en,70.24.79.241,2patmurfs@sympatico.ca,14589244,000000122553462,4,4,"Brenda fixed our problem while we waited on the phone, there is nothing else she could have done, she fixed the problem....unlike our first try at getting this problem fixed.",3
316868,14-JAN-12,11-JAN-12,Saoussen,,fr,76.65.122.35,gilles.ida.bilodeau@sympatico.ca,14567074,000000122480343,4,4,,4
316869,14-JAN-12,13-JAN-12,Dan,,en,70.27.86.204,peter.y@sympatico.ca,14598480,000000122535543,5,5,"nothing.  Agent was very knowledgable, courteous and efficient.  Your tech service is a key reason for liking Bell.",5
316870,14-JAN-12,13-JAN-12,Mohamed,,fr,65.94.11.120,pauline.poulin@sympatico.ca,14598376,000000122536586,4,4,,4
316871,14-JAN-12,10-JAN-12,Mir,,en,76.64.211.254,tim.maxfield@sympatico.ca,14561414,000000122476040,4,4,,5
316872,14-JAN-12,07-JAN-12,Mohamed Abdelkader,,fr,24.48.82.22,denoncourt.marcotte@sympatico.ca,14520548,000000122405063,4,1,Sommes le 14 janvier et l'appel date de 7 jours. Je devais avoir la pièce en 3 jours et l'aurai au mieux (???) lundi le 16 janvier. Très décevant!,3
316873,14-JAN-12,13-JAN-12,Maurice,,en,174.88.154.99,stedman.cheung2@sympatico.ca,14600448,000000122553289,4,4,"I was quite please with the help from Maurice. However as I mentioned to Maurice that my previous call to your support on January 7, 2012 for the same problem wasn't a present one. Not only the technician (I believed his name is Eric) didn't solved my problem and he never call me back as he promised! 
",4
316874,14-JAN-12,13-JAN-12,Aymen,,fr,70.26.197.23,p.s.f@sympatico.ca,14598220,000000122538105,5,5,,5
316875,14-JAN-12,13-JAN-12,John,,en,70.26.148.84,paburnside@sympatico.ca,14598230,000000122552405,4,3,,4
316876,14-JAN-12,13-JAN-12,Pascal,,en,74.15.250.129,robcan@bell.net,14599242,000000122545814,2,2,I would like to deal with someone locally.,
316877,12-JAN-12,27-DEC-11,Pau,,en,131.137.245.206,mischiefmaker@sympatico.ca,14382108,000000122141233,1,1,"Well being able to do something to resolve the problem would have been nice . Other than being told that is the way it is for now ,wait till some thing changes in a year or so .",2
316878,12-JAN-12,29-DEC-11,Abir,,fr,65.94.12.150,francinemarcil@sympatico.ca,14407538,000000122194274,5,5,,4
315408,11-JAN-12,10-JAN-12,Leni,,en,76.67.132.109,susanpstewart@sympatico.ca,14561030,000000122455609,5,5,"I contacted Bell about this matter during the Christmas break and was told, incorrectly, that it would require escalation to a higher level. I recontacted Bell on the 10th because I had not heard anything and was told that there was no previous record of an outstanding inquiry. Furthermore, the techie was able to handle the problem easily. The problem was a bit unusual ... the WiFi signal sent from this modem is too strong and gives me an immediate  headache behind the left ear. My inquiry concerned how to disable the wireless feature. I was told that this was not possible with this modem. Also, that the inquiry needed to be escalated to a higher level and no one would be available to deal with the inquiry until after the holiday season. I was told I would need another type of modem. Fortunately, the modem from my previous Bell service worked with the Fibe and the problem is now resolved. Perhaps these details may be helpful to you in training staff. Also, it may be important to know that some people do react to wireless networks. I have not had this problem previously and in fact, 20 different wireless networks are detectable to my equipment here in this location.",5
315409,11-JAN-12,10-JAN-12,Deo,,en,70.53.216.61,sia_jim@sympatico.ca,14560556,000000122471935,,,"In regards to this confirmation number 122471935, which I spoke with a female representative, I was not satisfied mainly because I later found out that 1)she offered me 3 months of $10.00 internet rebate when infact Bell has a promotion for 12 months and 2) she placed an order/appointment for a technician to install a second line in my home without my asking.Very disatisfied.Later a male representative
had to analyze and cancel the appointment, confirmation number B33C33F8, who was very helpful.",1
315410,11-JAN-12,10-JAN-12,Michael,,en,76.70.46.28,kcb.ch@sympatico.ca,14555306,000000122474256,5,4,,5
315411,11-JAN-12,10-JAN-12,Mansouri,,fr,70.55.102.53,richardlamarre7@sympatico.ca,14559490,000000122472485,4,5,,5
315412,11-JAN-12,03-JAN-12,Akrem,,fr,67.68.248.136,marian.lavoie@sympatico.ca,14466834,000000122294869,5,5,Rien,5
315413,11-JAN-12,09-JAN-12,Ganesh,,en,65.95.27.167,baybreeze7@sympatico.ca,14537048,000000122445732,1,3,"I was very disappointed with the length of time it took to reach a resolution to my problem with a leased modem. I was passed to at least 5 different people and there was a definite lack of communication between your Tech Dept. and Customer Service Dept. I have been a loyal customer for over 30 years but I am seriously looking at other options after my experience this week.  Ali in the Tech Dept was very helpful as well as the two female customer service reps.I am waiting to see that I am not billed for any of the shipping of modems and I am also curious to see if my modem lease charge remains unchanged. The modem I was sent sure is bigger and includes a wireless router. I did not request any upgrades, I just wanted my modem that was not working to be replaced. Whether I remain as a ""loyal"" Bell customer hinges on whether you keep your word and waive any charges as I was told and if you have not upgraded my package without my consent. I have always spoken highly of Bell Canada and the service I have been provided with until now! The ball is in your court. 

P.S. Tell Ganesh that I did know what I was talking about as the new modem instantly fixed the problem. You could have just listened to me instead of asking me to repeat again  and again something I already told you I had done.  ",2
315414,11-JAN-12,07-JAN-12,Florence,,en,174.91.33.21,brian.mandi@sympatico.ca,14519526,000000122396229,1,1,"The call was for tecnhical support, and was referred to level 2 support.  When I called level 2 support later, they had not been notified directly about my case.  If I hadn't called, I was under the impression the case would have been left in limbo.",2
315415,11-JAN-12,10-JAN-12,Wilson,,en,70.26.126.144,anowicka@sympatico.ca,14536690,000000122452541,5,5,"Nothing; your representative was very helpful, kind, and professional.",5
315416,11-JAN-12,10-JAN-12,Megan,,en,70.26.137.10,jenjenip@sympatico.ca,14554432,000000122461029,3,4,,4
315417,11-JAN-12,04-APR-11,Nicole,,en,65.93.199.185,jonman007@sympatico.ca,11627643,000000116243740,5,1,"The issue could have been corrected, i had an account with unlimited internet access and when i had a service added a couple years before without my knowledge they removed the unlimited internet and had the internet limited while for 2 years i have been over paying for internet usage that i thought was unlimited, all i wanted when i found out that i had a cap on my internet usage was to revert back too the deal i had before and they wouldn't let me, honestly i felt robbed and mislead.",2
315418,11-JAN-12,09-JAN-12,Mohamed,,fr,174.93.144.98,helene.vivier@sympatico.ca,14540566,000000122447469,1,1,ecouter mon probleme,2
315419,11-JAN-12,10-JAN-12,Roberto,,en,70.50.31.31,pdeddy@sympatico.ca,14558692,000000122457054,5,5,,5
315420,11-JAN-12,10-JAN-12,Kevin,,en,64.229.156.165,cr.denneny@sympatico.ca,14550792,000000122471542,4,4,"nothing, I was very happy with the service and patience of the gentleman who answered my questions and fixed my problem. There needs to be more people like him in your industry.",5
315421,11-JAN-12,06-JAN-12,Tom,,en,184.145.70.195,bigfow@sympatico.ca,14505380,000000122388117,3,3,It would make our dealings with Bell better if they could get it right the first time instead of always having to make follow up calls,3
315422,11-JAN-12,07-JAN-12,William,,en,174.92.141.125,samias@sympatico.ca,14526226,000000122397302,3,5,KEEP EMPLOYEES LIKE THE ONE SERVE US.  HE WAS KNOWLEDGEABLE & HAVE VERY GOOD MANNERS & KNOW HOW TO HELP,5
315423,11-JAN-12,08-JAN-12,Naveenkumar,,en,70.26.151.210,bdmeek@bell.net,14528650,000000122417431,3,3,Nothing,5
315424,11-JAN-12,10-JAN-12,Katelyn,,en,184.145.124.175,marymary@sympatico.ca,14557072,000000122471094,5,5,"made the wait a little shorter; but it was worth it !",5
315425,11-JAN-12,24-DEC-11,Med Lassaad,,fr,174.91.94.120,huguettelemieux@sympatico.ca,14351500,000000122107188,2,4,"J'ai passe des journees entieres (2) et le technicien ne s'est pas presente.J'ai mis plusieurs heures avec des appels de l'exterieur qui n'ont donneabsolument rien. Finallement le 24 decembre un techn est venu et il m'a dit que mon probleme venait de l'exterieur et non de l'interieur. C'etait visible que ce tech savait de quoi il s'agissait, les 4 autres thech n'avait pas l'experience pour detecter mon probleme. Inutile de vous dire qu'entre la Tunisie, et les Indes, j'en avait mare de repeter mon histoire et pour finir mon histoire j'apprends que le probleme etait au dehors de la propriete...   Huguette Lemieux",3
315426,11-JAN-12,10-JAN-12,Thomas,,en,65.94.210.184,doug.telfer@sympatico.ca,14551674,000000122474779,5,4,,4
315427,11-JAN-12,10-JAN-12,Marwen,,fr,69.156.128.103,hung_nguyen_vn@sympatico.ca,14553642,000000122475617,5,5,C'est toujours plus agréable de parler avec un opérateur que de presser sur des boutons et de perdre dans les options.,5
315858,12-JAN-12,11-JAN-12,Oscar Ernesto,,en,174.91.34.161,jskb4104@bell.net,14568940,000000122499767,5,4,"Nothing apparent. Oscar Ernesto was very knowledgeable and understanding. Service was prompt, efficient and first class in every respect especially when compared to previous similar requests which were managed by a Bell service unit located in India.  ",5
315859,14-JAN-12,13-JAN-12,Jamila,,fr,65.93.49.228,alain.deloumeau@sympatico.ca,14589882,000000122531719,4,4,,5
315860,14-JAN-12,13-JAN-12,Arjuman,,en,76.68.101.220,rick.hodgson@sympatico.ca,14599144,000000122533170,5,5,Problem understanding the representative due to accent.,4
315861,14-JAN-12,11-JAN-12,Melissa,,en,67.70.105.48,nixfamily@sympatico.ca,14571920,000000122498050,5,4,"if you had set up the Internet account right in November, I would not have had to call this time.",3
315862,14-JAN-12,13-JAN-12,John,,en,174.91.180.234,tasha.wright2@bell.net,14600768,000000122548441,5,5,Got through to a service representative sooner but other then that I did get done what I needed to get done,5
315863,14-JAN-12,12-JAN-12,Mohamed Amine,,fr,184.144.195.170,laubo@sympatico.ca,14583242,000000122528000,2,1,,2
315864,14-JAN-12,13-JAN-12,Ashley,,en,70.48.212.253,powermessages@sympatico.ca,14598672,000000122533229,3,3,"I have said this on phone and also written previously -- I am very disappointed that the rate for unlimited internet access that I had been promised took years to obtain and when I finally got what was promised, I was refunded the overpayment but the rate was given only for 12 months as if it were a promotion. I believe I am paying about $20 too much each month for the internet access. 

There seems to be continuing efforts to reduce my amount of access. I keep hoping that I will be able to use the net instead of TV satellite / cable or digital antenna.

I have been delayed in expanding my use of the internet as I near retirement but I hope to soon increase my usage. That is why I want to maintain the unlimited more costly package but I would greatly appreciate Bell living up to the original agreement.",4
315865,14-JAN-12,13-JAN-12,Pamela,,en,64.231.1.191,wakedm@bell.net,14601404,000000122538692,5,5,not a thing,5
315866,14-JAN-12,13-JAN-12,Helenpearl,,en,70.51.131.209,dave.carnochan@sympatico.ca,14592006,000000122533630,3,3,Return my call when I was cut off as you had access to my telephone #,3
315867,14-JAN-12,13-JAN-12,Zishan,,en,76.64.134.3,p.lindsay@bell.net,14598214,000000122552270,5,5,Nothing and he was right on,5
315868,14-JAN-12,09-JAN-12,Sushil,,en,184.147.54.38,irvinc@bell.net,14540816,000000122451371,5,5,,5
315869,14-JAN-12,12-JAN-12,Ines,,fr,76.67.87.227,progexionbr@sympatico.ca,14586144,000000122508855,4,3,,2
315870,14-JAN-12,13-JAN-12,Sana,,fr,184.148.221.175,c.plaisance@bell.net,14591062,000000122536114,5,5,rien tout et super,4
315871,15-JAN-12,13-JAN-12,John,,en,70.24.233.96,chickie9@sympatico.ca,14591386,000000122547968,2,1,"The rep was polite and tried his best to solve the problem but couldn't. And I believe that - among other issues too numerous to mention here - Bell doesn't give proper training to its reps. There are too many problems to cover. The company is the problem. The poor customer service reps get the brunt of the company's incompetence. 

The follow-up I was supposed to receive by phone today didn't happen either. They called the wrong number.
",2
315872,15-JAN-12,09-JAN-12,Marco,,en,76.69.132.225,brad.bourne@sympatico.ca,14537380,000000122450784,5,5,You could not have a service outage.,2
315873,15-JAN-12,13-JAN-12,Imen,,fr,197.0.204.127,simondufour@bell.net,14600172,000000122537760,5,5,,5
315874,15-JAN-12,14-JAN-12,Soumaya,,fr,70.26.221.227,jean-marcdenis@sympatico.ca,14606310,000000122555148,4,4,,5
315875,15-JAN-12,14-JAN-12,Sowmya,,en,174.94.53.189,roger.mccleary@sympatico.ca,14609840,000000122561165,4,4,,5
315876,15-JAN-12,14-JAN-12,Gopinath,,en,207.219.69.210,ggunderman@sympatico.ca,14605374,000000122566134,5,5,,5
315877,15-JAN-12,11-JAN-12,Pavan,,en,69.158.122.188,titus10@bell.net,14575080,000000122480143,5,5,Cu down on the wait time to speak to a rep.,5
315878,15-JAN-12,14-JAN-12,Loyda,,en,70.49.16.81,pfrewenlord@sympatico.ca,14609230,000000122560747,5,5,Less hold time to get to the representative,5
315879,15-JAN-12,14-JAN-12,Sam,,en,64.231.13.252,jpinto19@sympatico.ca,14606748,000000122564432,5,5,nothing it was great,5
315880,15-JAN-12,14-JAN-12,Vladimir,,en,76.67.99.36,cjb817@sympatico.ca,14603734,000000122571574,2,2,You could offer a place where the customer can go to pickup a new modem instead of making them wait several days for one to be mailed.,2
315881,15-JAN-12,14-JAN-12,Sowmya,,en,184.148.85.124,alsyor@sympatico.ca,14602450,000000122560099,5,5,Nothing.,5
315882,15-JAN-12,14-JAN-12,Stephan,,en,70.51.167.226,j.mcbride@sympatico.ca,14606040,000000122555128,1,,Given me accurate information. Done what you said you would do.  Solved our problem and not given us mis information. We are looking into other providers based on our issues and experience. ,1
315883,15-JAN-12,14-JAN-12,Arun,,en,174.89.233.220,d.cymerman@sympatico.ca,14603980,000000122555220,5,4,nothing,5
315884,15-JAN-12,14-JAN-12,Shyam,,en,69.157.44.120,svmolder@sympatico.ca,14610888,000000122555453,4,4,"The rep was fine and said that the best thing for my problem of intermittent internet service was for Bell to send me a new modem.  I wasn't pleased,however, about being without reliable service for up to 3 more days.  It would be great if Bell could authorize release of free units, in such circumstances, at its many stores so that service disruption would be minimized.",3
315885,15-JAN-12,14-JAN-12,Amy-Lynn,,en,76.65.187.12,lmarinescu@sympatico.ca,14607528,000000122558580,5,5,,5
315886,15-JAN-12,14-JAN-12,Lorrey,,fr,76.64.252.61,micheline.perreault@sympatico.ca,14608358,000000122555476,1,1,"Le cas de Lorrey n'est pas en cause.  Mon insatisfaction réside dans le fait que, la semaine dernière, un technicien de Bell est venu résoudre un problème de modem.  Il a réglé le problème, mais ce faisant, mon imprimante wifi n'était plus en fonction après son départ et je ne m'en suis pas aperçu tout de suite.  J'ai appelé hier pour régler mon problème d'imprimante et on me dit que cela n'est pas de votre ressort.  Lorrey a été très serviable, mais il me dit que je dois communiquer avec la compagnie d'imprimante parce qu'eux ne sont pas formés pour régler ces problèmes.  Or le problème est sûrement mineur, mais cela m'empêche quand même d'utiliser mon imprimante.  Ma frustration réside dans le fait que tout fonctionnait très bien avant la venue du technicien et maintenant, je dois débourser pour régler mon problème d'imprimante. Très frustrant !",
315887,15-JAN-12,14-JAN-12,Anirban,,en,65.95.109.205,travis-bridget.bergeron@sympatico.ca,14611260,000000122560037,4,5,We have been recently dealing with several CSRs regarding different Bell services. Anirban has been by far the best help and was very cordial. Thank you Anirban for your help. ,3
315888,15-JAN-12,12-JAN-12,Mohamed,,fr,70.55.87.58,ouelletrejean@sympatico.ca,14585626,000000122524675,5,5,,5
315889,15-JAN-12,14-JAN-12,Habib,,fr,70.55.64.37,allal.lahrichi@bell.net,14602424,000000122569707,1,1,,2
316367,13-JAN-12,12-JAN-12,Amanda,,en,174.95.140.249,peter.ov@bell.net,14585898,000000122521662,5,5,"You Can not improve PERFECTION !!!
Amanda IS the GREATEST REP I Have ever
spoken with to date!Give her a pay raise right NOW...PLEASE !!!!!!",5
316368,13-JAN-12,06-JAN-12,Anne,,en,74.12.85.173,ian-clyde@sympatico.ca,14509488,000000122376009,1,1,"Your customer service representative should listen to what the customers said.  Time to bring the customer service back to Canada and forget about Philippines and India.  Jobs in Canada first, we are your customers and we are not from India or the Philippines.",3
316369,13-JAN-12,12-JAN-12,Mahender,,en,65.94.188.197,ma.oneill@sympatico.ca,14583896,000000122521635,4,4,I hope the answer that I was given by the representative was correct and not misleading.,4
316370,13-JAN-12,12-JAN-12,Sondes,,fr,70.31.246.129,g.nolin@sympatico.ca,14580292,000000122514189,4,4,,5
316371,13-JAN-12,12-JAN-12,Pascal,,en,74.12.250.17,peter.d.smith@sympatico.ca,14585894,000000122519447,3,3,It was not explained that I would receive Bell Internet for 3 months free with a one year contract,3
316372,13-JAN-12,06-JAN-12,Abid,,en,65.94.50.182,bahrburg@sympatico.ca,14505116,000000122379745,4,4,a little more patience,5
316373,13-JAN-12,12-JAN-12,Jose,,en,64.231.98.132,john-betty.beatty@sympatico.ca,14582246,000000122507790,5,5,"Get to the solution quicker, it was great but it took a whie to explain it to me.",4
316374,13-JAN-12,11-JAN-12,Tyrone,,en,174.89.108.223,keithanita@sympatico.ca,14569290,000000122481332,3,1,"The problem was Microsoft's but generated by Bell Security not catching the viruses
that caused the problem",4
316375,13-JAN-12,13-JAN-12,Vijayashanti,,en,65.92.134.251,b.kramer@sympatico.ca,14577184,000000122530723,5,5,nothing,5
316376,14-JAN-12,12-JAN-12,Nizar,,fr,70.48.97.121,gillesmarier@sympatico.ca,14580626,000000122512594,5,5,,5
316377,14-JAN-12,11-JAN-12,Elijah,,en,70.26.12.20,gereed@sympatico.ca,14567016,000000122491177,5,4,,4
316378,14-JAN-12,11-JAN-12,Elsy,,en,184.145.15.202,e.davis@sympatico.ca,14566114,000000122489278,5,5,the installer of the new  jacks  should have had  the information  about the filters  attached  to  the other  phones  and  gave these to me automatically. This would have saved  me all the inconveniences. ,5
316379,14-JAN-12,06-JAN-12,Florence,,en,74.14.222.115,peckfamily@sympatico.ca,14514330,000000122370482,5,5,"Instead of my having to check and research and ""complain"" to get a better deal, it would be nice if a representative phoned and offered me a better deal. Long time customers should be treated at least equally as well as new ones.",3
316380,14-JAN-12,12-JAN-12,Ksouri,,fr,76.69.228.100,louise.moreau2@sympatico.ca,14583668,000000122514373,2,2,"au deuxième appel, l'autre a résolu la situation. Le premier a aidé en changeant mon mot de passe sur mon réseau sans fil mais a oublié de le faire sur mon réseau ordinaire. Donc je ne pouvais plus accéder à internet explorer.....J'ai dû rappeler",4
316381,15-JAN-12,02-JAN-12,Meriem,,fr,67.68.172.183,Mlizotte_51@sympatico.ca,14443300,000000122267240,5,5,bonne question je ne le sais pas,5
316382,15-JAN-12,14-JAN-12,Nebgha,,en,76.68.90.15,marjolainefournier@sympatico.ca,14608020,000000122555073,5,5,,4
316383,15-JAN-12,14-JAN-12,Christopher,,en,76.70.68.164,formar_3@sympatico.ca,14605070,000000122561365,4,2,,5
316384,15-JAN-12,14-JAN-12,Rudys,,en,70.50.222.76,joellerenee@bell.net,14606610,000000122558274,5,5,"N/A, the agent was great and he did a fantastic job resolving my issue.",5
316385,15-JAN-12,10-JAN-12,Srinivas,,en,184.147.204.198,dean_bryce@bell.net,14551242,000000122464066,4,5,,5
316386,15-JAN-12,12-JAN-12,Vikram Aditya,,en,69.156.201.68,jmbuildings@bell.net,14582116,000000122518298,5,5,very prompt service,5
316387,15-JAN-12,14-JAN-12,Allan,,en,184.145.61.83,barry.long@sympatico.ca,14602890,000000122562415,4,4,,4
316388,12-JAN-12,11-JAN-12,Ron,,en,184.147.10.190,brian.bilton098@sympatico.ca,14564144,000000122491595,5,5,"I was being asked to give up something ( Just one) to received a preferred customer rate.The benefits of Just One far outweighed the savings.
That diappointed me.
I am a lifetime Bell customer and that did not go well with me. ",5
316389,12-JAN-12,11-JAN-12,Dan,,en,64.231.190.155,davelam@sympatico.ca,14565356,000000122486769,4,4,Your phone was very bad. Before the matter was resolved the line was cut off. The rep. should have me back and let me what's going on. Eventhough I found the matter resolved later on automatically.,4
316390,12-JAN-12,10-JAN-12,Darwin,,en,174.92.29.159,hprociuk@sympatico.ca,14553598,000000122471519,5,4,"When ""on Hold"" as necessary for the operator to make changes/correctiions, some small beep occasionaly to let caller know the line has not gone dead.",5
316391,12-JAN-12,11-JAN-12,John,,en,65.93.92.90,k1p1@sympatico.ca,14569094,000000122485205,1,1,"I was three hours on the phone Wednesday with two technicians trying to figure out why I could not connect to the internet. Finally I was told that Bell had mistakenly added a new tenant in my apartment block to my portal and that a technician would come by and fix it in the morning. When he arrived the following morning it was discovered this was not the case, everything was OK. However, he did discover that my modem was malfunctioning and he replaced it with a new one. Voila, I could then connect with the internet and everything is now running smoothly!
I have been a faithful Bell subscriber for 41 years and I have rarely had any difficulties with my server. I will continue to be a Bell subscriber and would recommend Bell. I will chalk up my recent bad experience as ""just a bad day""!",5
316392,12-JAN-12,09-JAN-12,Taha,,fr,76.71.168.36,gaetan_c@sympatico.ca,14539838,000000122450643,4,5,,5
316393,12-JAN-12,11-JAN-12,Ahmed,,en,69.159.62.17,icgrant@sympatico.ca,14567768,000000122488574,2,1,"I was told that the problem I was having with the internet security problem was with my computer.  It was NOT.  It was a problem with the internet security.  Once it was removed from my computer, everything works just fine.  ",1
316394,12-JAN-12,11-JAN-12,Kevan,,fr,70.49.64.89,gagnon.gaetane@sympatico.ca,14566838,000000122495135,4,4,,4
316395,12-JAN-12,11-JAN-12,Nayeem,,en,174.89.64.154,v.labine@sympatico.ca,14575320,000000122503943,5,5,,4
316396,12-JAN-12,11-JAN-12,Cristobal,,en,76.64.132.148,lochsmith@bell.net,14570094,000000122493005,5,4,not a thing,4
316397,12-JAN-12,09-JAN-12,Sharon,,en,184.148.152.48,raymondfamily@sympatico.ca,14545292,000000122435158,3,2,I cannot send any photos using bell. I used to be able to send 200 small files at a time or up to 50 attachments at small sized as well and as for full sized photos I could send as many as it took to fill my 20meg per file limit. For the last month or so I have not been able to send anything at all and no reply when I try to contact you. Then you tell my wife I should be using less as I am not using it to the fullest. I could care nothing about fast just right would be nice.905-453-7656,2
316398,12-JAN-12,11-JAN-12,Arun,,en,65.95.23.198,aromagaia@sympatico.ca,14563364,000000122496496,4,4,,5
316399,12-JAN-12,11-JAN-12,Rahim,,en,70.49.190.85,jim.meegan@sympatico.ca,14568466,000000122497827,2,2,Not spend 3 hours on the phone,3
316879,12-JAN-12,11-JAN-12,Edwin,,en,70.26.126.207,charlyn1@sympatico.ca,14564640,000000122494973,5,4,,5
316880,12-JAN-12,11-JAN-12,Kimberly,,en,184.144.191.126,danny.kibbe@bell.net,14565282,000000122494254,5,2,offered unlimited down loading,3
316881,12-JAN-12,09-JAN-12,Deepika,,en,74.15.54.51,jan.h49@sympatico.ca,14541002,000000122432381,5,5,"Deepika was very knowledgeable, friendly, and spoke perfect English.",5
316882,12-JAN-12,11-JAN-12,Krishidhar,,en,184.144.19.18,larryandbarb.gibson@sympatico.ca,14569716,000000122480550,5,5,,5
316883,12-JAN-12,10-JAN-12,Juan Carlos,,en,70.27.55.126,l.bissonnette01@sympatico.ca,14555680,000000122455850,4,3,,4
316884,12-JAN-12,11-JAN-12,Abdulkarim,,fr,76.64.252.44,bibiane35@sympatico.ca,14563846,000000122490959,5,5,"rien restez comme ca j'aime mieux me faire servir autant tecnic que autre en dehors de Montreal, en autant que nous sommes pas servi par Montreal eux manque de politesse et ne connaisse pas leur travail, s'ils  n'aiment pas leur job qu'ils restent chez eux. ",3
316885,12-JAN-12,07-JAN-12,Jordan,,en,50.101.149.8,kolomtz@bell.net,14523262,000000122401574,5,5," This recent call was above excellent due to the person, Jordan who I was talking to, he spoke N.American English 
& was very knowledgeable in my wants & solved my needs(but in the past calls
to Bell, it was terrible, due to the fact I keep getting India 99% of the time & with the accent it always took  
me 5 times longer to straighten whatever problems I have had.)
I asked the Indian  operators to give me a person to speak to from  N America;(and explained why) but  they wouldnt  or couldnt  so I was always stuck on the phone for a long long time (over an hour several times).
This one excellent customer service guy, (Jordan)does not make me forgive Bell. Hiring people with such foreign
accents to speak with north Americans is a badd move for Ma Bell.
Your satisfaction survey is not impressive as you dont want to hear the truth, all you want to do is say that you have one. Four questions-that cant hurt you?
With that I will have to see what you will do in the future, if you keep  this stupidity up I will have to go to 
another ISP, its up to you!
I hope somebody with authority reads this & can do something about this & possibly get back to me. My Email; kolomtz@bell.net
",3
316886,12-JAN-12,11-JAN-12,Mamta Tank,,en,70.48.10.40,agalilee@bell.net,14562842,000000122504776,2,1,i didn't realize what icons were missing after hooking up the hard drive after servicing. It was too late and I was too tired. it was necessary to call again today. i did not ask the right questions and so did not get the correct answers.,5
316887,12-JAN-12,11-JAN-12,Khalil,,fr,174.92.229.105,jean.lise6@sympatico.ca,14568262,000000122498494,5,5,,4
316888,12-JAN-12,11-JAN-12,Edward,,en,70.48.42.30,ericagyorgy@bell.net,14566390,000000122501251,5,5,"Nothing, I got excellent service.",4
316889,12-JAN-12,11-JAN-12,Mahesh,,en,70.51.53.4,leachr@sympatico.ca,14569792,000000122482722,5,5,,5
316890,12-JAN-12,07-JAN-12,Gopi Rathinam,,en,65.95.81.75,fawcettd@sympatico.ca,14521160,000000122403096,1,1,Restore service,1
316891,12-JAN-12,11-JAN-12,Saurabh,,en,174.88.22.252,cunko.v@bell.net,14565084,000000122493041,5,5,"everything was fine,",3
316892,12-JAN-12,11-JAN-12,Charles,,en,70.51.128.233,carmen.labranche@sympatico.ca,14564384,000000122488831,4,4,,5
316893,12-JAN-12,11-JAN-12,Divya,,en,76.70.109.88,patclement@sympatico.ca,14572274,000000122492214,5,4,The problem was with the modem-  One would think that they could develope one that would last awhile,5
316894,12-JAN-12,11-JAN-12,David,,en,70.27.44.142,sjw_winter@bell.net,14574196,000000122497525,4,4,,4
316895,12-JAN-12,11-JAN-12,Rym,,fr,65.92.85.37,glafrance888@sympatico.ca,14567156,000000122504883,5,5,"Le probl`me ne s,est pas réglé en soirée mais en journée le 12 et a notre plus grande satisfaction. Un `technicien est venu  a la maison remplacer
le modem défectueux. Merci!",5
316896,12-JAN-12,31-DEC-11,David,,en,184.146.163.110,ecroft@bell.net,14433098,000000122242378,4,4,Nothing at this time,4
316897,12-JAN-12,07-JAN-12,Gayathri,,en,184.146.163.110,ecroft@bell.net,14520928,000000122393263,1,1,Hire staff who know what they are doing and communicate better with the customers.,1
316898,12-JAN-12,11-JAN-12,Houda,,en,65.92.158.186,gertrudhaidar@sympatico.ca,14567026,000000122495281,5,5,"Review your internal comunication (between  departments)because it's third time when I'm calling for the same issue (so the two previous calls didn't help a lot). I'm not satisfied at all of your bill and comunication services, but my experience with Houda was very good. So based on my experience with your services not with your representive's I'm not at all likely to recommend Bell.
Your representative did a good job but unfortunely there is not the case for your other departements.",2
316899,12-JAN-12,10-JAN-12,Mohammed,,en,50.101.153.190,devachon@sympatico.ca,14551380,000000122473946,4,4,It did take several days to rectify the problem.  Being without internet service for this period of time when you have high school and college students in the house which rely on this service to complete their homework is extremely frustrating.  Instead of Couriering a modem over send out a technical with the modem immediately and also have them set it up rather than relying the customer to do there own set up.  This was adding insult to injury--intermittant internet service for the last four months and no service for the last few days should have been taken more seriously.,4
316900,12-JAN-12,04-JAN-12,Med Ramzi,,fr,174.88.62.194,luc.bernier@bell.net,14481972,000000122322744,5,5,"Rien, tout était parfait!",5
316901,12-JAN-12,20-NOV-11,Silvia,,en,76.69.53.172,tedrog@bell.net,14042922,000000121358988,5,5,,5
316902,12-JAN-12,10-JAN-12,Anis,,fr,174.93.205.234,roxanne73@sympatico.ca,14559784,000000122474234,3,3,"On nous a dit lors du 1er appel que nous aurions notre commande pour notre modem par courrier dans les 3jours ouvrables, Après 5 jours, n'ayant toujours rien reçu on rappelle une 2e fois pour nous dire que cela prend 5 jours ouvrables. A 8 jours, nous avons encore rien recu, on rapelle une 3e fois pour nous que c'est la faute de la poste. En tout cela a pris 13 jours avant de recevoir notre commande, qui est vraiment beaucoup trop long. Alors la livraison rapide serait appréciée fortement. ",2
316903,12-JAN-12,10-JAN-12,Sowmya,,en,65.92.56.210,vleavitt@sympatico.ca,14561790,000000122470110,4,4,,4
316904,12-JAN-12,11-JAN-12,Justin,,fr,70.55.100.201,f.beaugrand@sympatico.ca,14566502,000000122485021,4,5,,4
316905,12-JAN-12,11-JAN-12,Jessica,,en,64.231.247.13,wcastillo@sympatico.ca,14575606,000000122504056,5,5,nothing,5
316906,12-JAN-12,11-JAN-12,Eric,,en,69.158.133.174,dorothymcgregor@sympatico.ca,14565952,000000122483879,5,5,,5
316907,12-JAN-12,11-JAN-12,Irving,,en,70.30.56.232,kinderbis@sympatico.ca,14569430,000000122483901,4,4,,3
316908,12-JAN-12,11-JAN-12,Rashika,,en,74.14.16.189,lesli.paton@sympatico.ca,14569868,000000122497645,5,5,,5
315428,11-JAN-12,10-JAN-12,Armando,,en,70.31.77.236,wesley.jablonski@sympatico.ca,14561928,000000122464495,5,4,,4
315429,11-JAN-12,10-JAN-12,Nadine,,fr,184.148.244.186,ghostchristine@bell.net,14552838,000000122469344,5,3,"pas grand chose parce que ce n,est pas du ressort de Bell Internet.",5
315430,11-JAN-12,10-JAN-12,Sharon,,en,70.50.174.50,beth.kellett@sympatico.ca,14549464,000000122460560,4,5,,4
315431,12-JAN-12,11-JAN-12,Ajay,,en,70.24.96.130,joel.taggart@sympatico.ca,14568660,000000122502646,4,2,Dealing with rep on the phone was fine..Would like to get Internet/Phone connection issues resolved to make it a good experience..We've had issues ever since line work done on new hydro poles was done in the fall..Very frustrating as we had decided to bundle all of our services incl TV with Bell..Hopefully can be resolved with our service call Monday morning..It may change my reponse to questions 2&4..,3
315432,12-JAN-12,11-JAN-12,Nelly,,en,70.26.124.95,cathykitchen@sympatico.ca,14564470,000000122490507,2,1,my modem still could not communicate with my printer after the call.   your technician gave me more speed but did not help me with the fact that the modem could not communicate with printer.,2
315433,12-JAN-12,11-JAN-12,Kaouther,,fr,65.92.216.197,araymond000@sympatico.ca,14563342,000000122488062,5,5,NON TOUT C'EST FAIT A MEIRVEILLE MERCI,5
315434,12-JAN-12,11-JAN-12,Naoufel,,fr,70.53.192.101,mariemadeleine@sympatico.ca,14570748,000000122493621,3,1,"M,expliquer les aléas de mon compte internet",1
315435,12-JAN-12,11-JAN-12,Ronald,,en,70.26.124.95,cathykitchen@sympatico.ca,14564472,000000122495920,3,2,the accents (language) of both the techs I spoke to today made it difficult for me to understand them and left me very frustrated.                             I asked the first tech to reset my modem... he did not.  this one did... but the modem is being replaced.  it is not working well and has not been for some time.   Would I recommend Bell?  NO!   I live in the country so I don't have many options to switch.   My internet service is sub standard... going out quite often and yet I get charged quite healthy.   ,2
315436,12-JAN-12,11-JAN-12,Sriram,,en,70.27.21.34,sharonmitic@sympatico.ca,14574052,000000122503080,4,4,,4
315437,12-JAN-12,11-JAN-12,Arun,,en,76.70.45.13,family.ansell@sympatico.ca,14566540,000000122481866,5,5,"Nothing

Arun the gentleman's name was extremely helpful and dedicated to my satisfaction.",5
315438,12-JAN-12,11-JAN-12,Faqria,,en,184.146.71.89,peter.scarfe@sympatico.ca,14572478,000000122481063,4,4,There was not anything at this time...,5
315439,12-JAN-12,11-JAN-12,Danny,,en,70.27.170.53,christine.knudson@sympatico.ca,14564698,000000122483340,1,1,Have your technicians trained on IPad ..no one could help me.,3
315440,12-JAN-12,11-JAN-12,Edwin,,en,70.26.124.95,cathykitchen@sympatico.ca,14564474,000000122499127,2,1,printer still cannot be found by modem.  now my laptop has no connection to internet...   I was told to just wait for my new modem.  this tech didn't even investigate.  with all of your tech's my orginal problem is still there and now have no wireless internet in my home.  the service that i did receive today that was excellent was from my printer manufacturer...  not your tech's.   one guy was rude with his impatience with me.   ,1
315441,12-JAN-12,11-JAN-12,Stephanie,,en,74.15.52.134,thebishop@sympatico.ca,14574966,000000122483539,5,5,,4
315442,12-JAN-12,11-JAN-12,Arbia,,fr,70.51.13.162,carole02@bell.net,14564404,000000122482695,5,5,s/o,4
315443,12-JAN-12,11-JAN-12,Danielle,,en,216.221.68.223,cfleming1@sympatico.ca,14564564,000000122500583,5,1,First of all Danielle was very professional.  THE POINT IS: I have been a loyal Bell client for about 5 years.  I have paid every month and have NEVER had a late payment. When I threaten to cancel internet because Cogeco has a better deal I am told of a better deal saving me abut 40 a month.  This customer satisfaction survey IS A JOKE.  ,1
315444,12-JAN-12,11-JAN-12,Nasra,,en,76.67.116.66,williamjb@sympatico.ca,14575682,000000122498744,4,4,presently no other comments....,4
315445,12-JAN-12,11-JAN-12,Yves,,en,69.10.226.254,joe.petozzi@sympatico.ca,14568651,000000122490884,3,2,"This was the third time in a span of less than two weeks trying to resolve this issue.  Each time it is something different and quite frankly I amnot convinced that the problem has been resolved.  The most effective person in all of this was Mr. David Hamilton (ID#b58819) who came to the house and thoroughly investigated the problem, made some significant wiring changes and got the speed up to where it should be.  Unforetunately the effectiveness was short lived as the internet speed steadily reduced to 1/4 of the rated speed.  I could go on, but as my previous surveys went unanswered I will stop",2
315446,12-JAN-12,11-JAN-12,Max,,en,174.91.133.20,hotte_2@sympatico.ca,14567674,000000122498912,5,4,well done,5
315447,12-JAN-12,11-JAN-12,Nasra,,en,67.71.7.157,mldrumonnd@sympatico.ca,14571452,000000122482614,3,3,I would have liked to have her run me through the set-up of the internet account on that computer rather than just tell me that it is a computer problem rather than an internet problem,4
315448,12-JAN-12,11-JAN-12,Jonathan,,fr,70.30.188.224,jbreton000@sympatico.ca,14568174,000000122496349,4,1,"Je suis client pour mon téléphone, internet et TV HD depuis de nombreuses années.  Le 17 novembre dernier, j'ai demandé de changer mon service internet pour la Fibre 7.  Le 21 novembre, un technicien a commencé à installer la fibre 7 mais n'a pas complété l'istallation.  Le 5 décembre, j'ai pris un autre rendez-vous pour le 7 PM décembre pour compléter l'installation.  Le 7, j'ai attendu toute l'après-midi le technicien qui ne s'est pas présenté et ne m'a pas prévenu.  Le 21 décembre un technicien est passé et n'a pas complété l'installion bien que lors de la prise de rendez-vous une employée de Bell m'a confirmé que tout le matériel nécessaire était disponible après s'être informé à plusieurs reprises .  Déjà 3 après-midi de perdu.  Le 11 je téléphonait pour qu'un technicien passe le 13 en PM terminer l'istallation commencé le 21 novembre.  Aucun tecnicien de disponible avant le 16 PM. J'espérais recevoir un meilleur service pour compléter un installation commencé le 21 novembre alors que j'en était à un 4 ième rendez-vous.  De plus le mois dernier vous m'avez chargé l'ancien taux plus élevé que la Fibre 7.  J'ai été obligé de téléphoner pour faire corriger mon compte.  Encore du temps perdu à m'expliquer avec un préposé sans compter tout le temps passé au téléphone en novembre et décembre pour essayer de régler mon problème. Voyant le peu de service reçu, je suis en pourparler avec Vidéotron transférer mes trois services.  Il semble me donner un meilleur service beaucoup plus rapide pour l'installation pour un nouveau client que Bell donne à un client de plusieurs années.  En conclusion, mon insastifaction n'est pas contre l'employé à qui j'ai parlé hier mais contre Bell.",1
315449,12-JAN-12,11-JAN-12,Mohamed,,fr,76.65.162.20,gverreault@sympatico.ca,14567358,000000122504646,5,5,"Rien de plus.  Service excellent, représentant chaleureux.",5
315890,12-JAN-12,11-JAN-12,Mukesh,,en,67.70.196.104,sampamken@sympatico.ca,14573808,000000122483730,4,4,,5
315891,12-JAN-12,11-JAN-12,Naim,,fr,70.55.161.184,louis.antonico@bell.net,14570172,000000122504879,4,5,,3
315892,12-JAN-12,21-DEC-11,Chad,,en,70.26.144.19,rickandshell@bell.net,14322210,000000122046367,5,4,,5
315893,12-JAN-12,02-JAN-12,Pavan,,en,129.42.208.177,alexantra@sympatico.ca,14443792,000000122257727,1,1,"I informed the agent that answered the that wireless modem was not working properly, and he seemed to just want to rush me off the call.  Gave me a useless answer that did not help me at all.  I told him my internet was down for 3 days and he said the modem is fine. NO Customer service skills at all.  He lacked in technical skills as well.  I also informed him I was leaving the country and wanted to ensure this wont be an issue for those at home that use the internet and he dismissed that.  I said can you at least ensure its not hardware issue and if it is, send me a new modem.  He said he cannot.  ",1
315894,12-JAN-12,10-JAN-12,Franssesca,,en,70.54.11.151,ajayoconnor@sympatico.ca,14548484,000000122465526,5,4,,5
315895,12-JAN-12,11-JAN-12,David,,en,76.68.51.95,ddhand@bell.net,14565483,000000122496528,5,4,,4
315896,12-JAN-12,10-JAN-12,Hanene,,fr,184.145.152.237,micheltremblay911@sympatico.ca,14557472,000000122466991,5,5,Rien,5
315897,12-JAN-12,10-JAN-12,Vijay,,en,174.94.34.57,kdmccoy@sympatico.ca,14555326,000000122453342,4,4,explain why my internet kept going down. ,4
315898,12-JAN-12,10-JAN-12,Leslie,,en,70.48.54.105,mingandgary@sympatico.ca,14557572,000000122478765,5,4,,5
315899,12-JAN-12,11-JAN-12,Janet,,en,174.94.39.117,mikemarr@sympatico.ca,14571384,000000122501709,1,1,Give me back my High Speed Ultra that was cancelled without my consent or any written warning.,1
315900,12-JAN-12,11-JAN-12,Basker,,en,67.70.93.164,oswalda@sympatico.ca,14572128,000000122480329,3,2,"I had to break of the call due to an appointment and was told someone would phone me back - no return call received.
",4
315901,12-JAN-12,06-JAN-12,Helmi,,fr,71.180.191.141,n05011@sympatico.ca,14513708,000000122382010,,,"Me fournir un conseiller qui connaît le Québec et ne vient pas de la Tunisie. Ils ne savent pas de quoi ils parlent. J'ai dû passer par au moins 3 conseillers avant d'en avoir un qui a je crois été capable de répondre à ma demande. Aussi , quand on téléphone pour arrêter un service durant une absence de 6 mois, le représentant ou représentante doit l'inscrire dans notre dossier ainsi on aurait pas besoin de téléphoner et passer des heures au téléphone pour réglé ce que nous avons expliqué à quelqu'un qui ne savait pas faire son travail. Je suis très déçue du service que Bell donne à ses clients. J'espère que ma prochaine facture sera comme j'ai demandé. Sinon je pense sérieusement à changer de serveur pour internet et le téléphone. Je vous dirai au prochain mois si je suis encore obligée de passer des heures au téléphone pour réparer le travail mal fait de vos employés.",
315902,12-JAN-12,11-JAN-12,Taoufik,,fr,76.71.219.8,sylvianne.poitras@sympatico.ca,14574740,000000122505686,5,5,rien,5
315903,12-JAN-12,10-JAN-12,Mohamed Ali,,fr,76.68.196.147,adyp@sympatico.ca,14548404,000000122474336,5,2,"Je perds régulièrement internet ce temps-ci. Votre conseiller a été très patient et serviable, mais c,est votre équipement qiu n'est pas fiable.

Le lendemain j,ai encore perdu l'internet complètement. Est ce que je recevrai une réduction de mon compte pour toutes ces interruptions de service. Aujourd'hui , j'ai encore passé plus d'une avec votre représentant, j'espère que cette fois, le tout tiendra la route.
Yves Pellerin",2
315904,13-JAN-12,10-JAN-12,Geetha,,en,69.158.37.109,spirit01@bell.net,14560760,000000122474012,5,5,,5
315905,12-JAN-12,11-JAN-12,Martina,,en,184.144.9.58,williamsheppard@sympatico.ca,14575686,000000122487045,1,1,"I had called the number in the phone book, the Vice President`s office, for items that were not resolved..  I waited three days for a reply, sad for sure.  In the message I left, I told them I need to talk to a technician from Radial Point, the folks that provide your security, and whick I pay for.  Did that happen, NO they had a person from India call, they were of no help, because, as they said, it needed the attention of the Radial Point people, it was above what they could do.  That is what I left in my message at the Vice President`s office.  Why didn`t they have Radial Point call????  This is a sad run around, that was fixed once the Radial Point Technicians worked on the problem..  It took Five days of waiting for this to happen, sad indeed.  To get the computer running in the meantime, I called Dell, they have folks on call 24-7....They helped, until Bell Canada finally called.  I ask, why does Dell Computers provide better service than Bell??

Take Care, William......",3
315906,13-JAN-12,11-JAN-12,Aleem,,en,65.92.33.31,rkdouglas@sympatico.ca,14573248,000000122489181,5,5,The delivery of the power adapter was very fast and good.Thank you. However I don't understand why you do not carry these parts at my local Bell store.,4
315907,13-JAN-12,12-JAN-12,Alexander,,en,65.93.207.213,gary_colombo@sympatico.ca,14580408,000000122509010,4,4,,4
315908,13-JAN-12,12-JAN-12,Eliena,,en,76.68.143.43,sticki.chris@sympatico.ca,14587952,000000122529507,3,3,"the rep could have explained things better... I made one entry she asked me to make.. and then I did make the entry to fast, that prevented her to complete the repair.. I completed it myself later on.. 
language???",4
315909,13-JAN-12,12-JAN-12,Tara,,en,174.91.140.49,mbiagioni@sympatico.ca,14584442,000000122519032,5,5,"Not much , Tara was very helpful, patient and
calm and tried her best to help me out with my problem and concerns. She also explained things very  clearly to me. As a front line worker ,I think she is an asset to your company.      Bell should  have more people like her working for them!",4
315910,13-JAN-12,12-JAN-12,Ibtissem,,fr,69.159.182.4,perronlinda@sympatico.ca,14585884,000000122519712,4,4,,3
315911,13-JAN-12,12-JAN-12,Imed,,fr,76.69.174.208,alinebernier@bell.net,14576672,000000122530121,5,5,votre conseiller a répondu à tout,5
315912,13-JAN-12,12-JAN-12,Helmi,,fr,65.92.84.202,j-vsimard@sympatico.ca,14581469,000000122529660,5,4,"Le technicien Heimi a tout fait pour régler le problème que 2 techniciens, n'avaient pu résoudre. Heimi n'a pas réglé le problème mais il a écrit une note qu'il a envoyée à un autre département d'Informatique de Bell qui doit communiquer avec moi dans les 3 jours.

Le problème est lié à l'outil Conseiller
qui ne fonctionne plus.Donc Heimi a fait un très bon travail et ma satisfaction sera complète quand le problème sera réglé. D'où le ""oui"" à la place de ""totalement"" dans la question précédente.",5
315913,13-JAN-12,12-JAN-12,Eric,,en,74.14.31.24,miles.g@sympatico.ca,14584774,000000122516652,5,5,None,5
315914,14-JAN-12,13-JAN-12,Lisa,,en,74.12.250.33,brucebarnett_53@sympatico.ca,14590970,000000122539833,5,5,,5
315915,14-JAN-12,13-JAN-12,Shaik Rameez,,fr,50.100.128.44,msconstruction@sympatico.ca,14597776,000000122552715,5,5,,5
315916,14-JAN-12,13-JAN-12,Revathi,,en,174.91.14.93,jenixon@sympatico.ca,14594852,000000122543720,5,5,,5
316400,12-JAN-12,11-JAN-12,Balaji,,en,70.49.190.85,jim.meegan@sympatico.ca,14568468,000000122490367,2,2,Should have found the problem sooner,3
316401,12-JAN-12,11-JAN-12,Shyam,,en,70.49.190.85,jim.meegan@sympatico.ca,14568470,000000122489352,2,2,Took 3 hours to find my new modem sent by Bell was defective,3
316402,12-JAN-12,11-JAN-12,Flahi,,fr,69.159.138.56,gaetane.simard@sympatico.ca,14566834,000000122503476,5,5,VRAIMENT RIEN DE PLUS...,5
316403,12-JAN-12,11-JAN-12,Lohith,,en,174.93.71.206,powrie.family@sympatico.ca,14572672,000000122497572,1,1,"A two month ongoing problem with Bell (messages state this is not your computer, Bell is having problems) and my MacBook is being blamed over & over. Sympatico e-mail incredibly slow loading & attachments can't be sent. Tech wanted my password to my e-mail and login to fix without my being on line. No was my answer. Over two months with the problem!!!!!!!",1
316404,12-JAN-12,11-JAN-12,Lisa,,en,74.12.250.106,rojmart@sympatico.ca,14573432,000000122490786,5,4,make it much easier to get past the thoroughly annoying automated phone service and talk to a person as I did,4
316405,12-JAN-12,10-JAN-12,Ginette,,fr,67.68.178.244,Gaetane2509@bell.net,14548012,000000122462910,1,1,J'ai jamais eu autant de trouble qu'avec Bell.Je vous trouve pourrie.,1
316406,12-JAN-12,11-JAN-12,Elmer,,en,184.144.26.150,otdrsmn52@bell.net,14572130,000000122504386,5,5,,5
316407,12-JAN-12,11-JAN-12,Jessica,,en,67.71.178.90,johnpipe@sympatico.ca,14568738,000000122496239,5,5,?,
316408,12-JAN-12,11-JAN-12,Tony,,en,198.162.74.25,gavin.gray@sympatico.ca,14566906,000000122482019,1,1,"this is still not resolved...I had an issue with speed and wireless. they tell me the speed is what I should have but the wireless is still not fixed...I have always had wireless yet they try to tell me I don't!!...they have sent 3 new modems to me so far, none of which are wireless, so I keep calling and sending them back in the mail...this is terrible service!!",1
316409,12-JAN-12,11-JAN-12,Ericka,,en,184.146.101.56,briancrucefix@sympatico.ca,14564162,000000122492665,5,5,"Everybody was very helpful. I think if you go over the complete process timeline it would be helpful. I wanted to change my landline number to my cell phone and cancel my landline. It would have been nice for them to tell me the complete process before we started. This would have helped me understand, ask timely questions that would resolve my problem. Instead I seemed to butting in and asking questions but at least the operator was understanding.",4
316410,12-JAN-12,11-JAN-12,Ahmed Khalil,,fr,70.30.202.132,etienne.r@sympatico.ca,14566458,000000122494023,5,5,je remercie mr khalil de m'avoir aidée grace a lui j'aipeux comprendre comment vérifier la vitesse sur mon internet 16 fibes on apprend a tous les gens je vois que mr khalil comprend bien son métier merci a lui,5
316411,12-JAN-12,11-JAN-12,Karina,,en,184.147.212.22,l.thompson@sympatico.ca,14569592,000000122481078,5,5,,5
316412,12-JAN-12,11-JAN-12,Edgar,,en,184.147.212.22,l.thompson@sympatico.ca,14569590,000000122502097,5,4,,5
316413,12-JAN-12,11-JAN-12,Methil,,en,64.231.48.24,steve.belan@sympatico.ca,14574528,000000122494898,4,4,,5
316414,12-JAN-12,11-JAN-12,Jamel,,fr,69.156.200.136,pierre.pageau@sympatico.ca,14572596,000000122503391,5,5,,4
316415,12-JAN-12,11-JAN-12,Danny,,en,70.49.233.207,hrbennett@sympatico.ca,14567692,000000122503125,5,5,It should be easier to have all these electronic gadgets connect without so much trouble,5
316416,12-JAN-12,11-JAN-12,Sajid,,en,76.70.48.23,bobreid@sympatico.ca,14564038,000000122503678,1,1,"call me on my cell anytime @5192404859
or @ home 5196511795",1
316417,12-JAN-12,11-JAN-12,Haythem,,fr,50.100.151.207,viau.poitras@sympatico.ca,14575434,000000122487536,5,5,"Un service professionnel et des plus courtois...et dans un français à faire rougir nos professionnels locaux.
Merci.",5
316418,12-JAN-12,06-JAN-12,Med Amine,,fr,174.93.250.69,sleclerc@bell.net,14516296,000000122390739,3,5,J'ai parlé avec deux techniciens ce soir là. Le premier n'était pas capable de me guider correctement dans les menus de mon modem. Avec le deuxième cela a pris moin d'une minute pour me diriger. (Je ne me souviens pas de leurs noms par contre). Merci!,4
316419,12-JAN-12,10-JAN-12,Alex,,en,70.49.144.80,connie.cowie@sympatico.ca,14550706,000000122477584,5,5,Not a thing...it was perfect!  And I told everyone!!,5
316420,12-JAN-12,11-JAN-12,Med Amine,,fr,70.53.216.203,christian.combes@sympatico.ca,14564692,000000122503942,5,5,,5
316421,13-JAN-12,12-JAN-12,Abderrahmen,,fr,70.26.241.146,froufrou@bell.net,14580252,000000122529183,5,5,"parler moins vite, car des fois ns sommes nerveus, et nous ne comprenons pas bien     merci   mais je ne peux pas demander mieux que ma derniere intervention, j aie eu un service impécable",5
316422,13-JAN-12,12-JAN-12,Vladimir,,en,64.231.114.214,vvlorenzon@sympatico.ca,14588796,000000122523038,4,4,"hire canadians service persons,english 
or french,so that the language has clear
voice compare to our english sound,
that is canadian .other than this all is ok.",4
316423,13-JAN-12,12-JAN-12,Ridha,,fr,184.148.244.59,optimum.bureau@bell.net,14585592,000000122509162,5,5,Donner plus d'informations à vos conseillers d'Espace Bell sur les détails des forfaits à renouveler.,4
316424,13-JAN-12,12-JAN-12,Cody,,en,70.49.135.131,russell.moore@sympatico.ca,14587106,000000122510871,5,5,,5
316425,13-JAN-12,12-JAN-12,Arun,,fr,70.49.72.16,vicktrieu@sympatico.ca,14588700,000000122516940,5,2,"Worked on the spot and a bit after. The slow speed problem came back about 1/2 later. I think we pay for speed 10 but only get about 3. Somehow speed test shows 10. I think Bell TRICKS us!!!!
You call it works, you don't call you get less. 

I will call back soon and will ask again to make my speed work faster.

Not the first time!!!!!",2
316426,13-JAN-12,12-JAN-12,Karen,,en,174.89.62.111,kadamar@sympatico.ca,14582614,000000122521775,5,5,N/A,5
316427,13-JAN-12,12-JAN-12,Deepika,,en,65.93.104.26,p.appleton@sympatico.ca,14585636,000000122510079,5,5,,5
316428,13-JAN-12,12-JAN-12,David,,en,76.66.161.163,p.ramsey@sympatico.ca,14585644,000000122513038,5,4,,5
316429,13-JAN-12,12-JAN-12,Prem,,en,65.95.246.48,aimbeau@sympatico.ca,14576540,000000122506205,5,5,,4
316909,12-JAN-12,11-JAN-12,Srinivas,,en,184.144.111.204,cathyandcolleen@sympatico.ca,14564466,000000122481045,3,2,give me a better resolution time - I finally called back this morning and we reset the account online with your techie,4
316910,12-JAN-12,11-JAN-12,Lokeswaran,,en,184.144.111.204,cathyandcolleen@sympatico.ca,14564464,000000122498044,3,3,got some worm thing and my account was blocked.  problem was escalated and never heard back.  people on the phone were as helpful as they could be but problem has taken too long to fix,4
316911,12-JAN-12,07-JAN-12,Ibrahim,,fr,67.68.118.24,lyndajeffrey@sympatico.ca,14523846,000000122403348,5,5,Votre technicien a parfaitement résolu mon problème de connexion.  Merci,5
316912,12-JAN-12,11-JAN-12,Elmer,,en,76.64.57.223,maureenshortt@sympatico.ca,14570968,000000122492043,4,5,,5
316913,12-JAN-12,10-JAN-12,Thorat,,en,70.26.191.10,garnet.roberts@sympatico.ca,14552624,000000122463928,3,4,"The people on the other end of the phone could not speak ENGLISH very good, also the accent was too thick.
Why can we not get to speak to Canadians here  in CANADA.",3
316914,12-JAN-12,11-JAN-12,David,,en,70.49.178.233,ipotts@sympatico.ca,14567828,000000122484664,5,5,"A call to let me know when promotions are in place would make me happier. I always feel that there is a cheaper deal that I have to ask for. Lately I have been calling Bell almost monthly for one of my services or another and each time, someone can find a new discount.  I would also like for representatives to have access to Bell Mobility so that they can offer bundled discounts with one call.",4
316915,12-JAN-12,06-JAN-12,Harathi,,en,67.70.82.202,egordon97@sympatico.ca,14507796,000000122383298,5,4,,4
316916,12-JAN-12,09-JAN-12,Jose,,en,64.231.97.153,ihowes@sympatico.ca,14540772,000000122437654,4,3,,4
316917,12-JAN-12,11-JAN-12,Deoborah,,en,67.71.82.14,maureen034@sympatico.ca,14570966,000000122489457,5,5,There was a long wait to speak to the Loyalty Dept. Perhaps more of these extremely knowledgeable and helpful professionals would lessen the wait.,5
316918,12-JAN-12,11-JAN-12,Christopher,,en,70.27.97.215,annepennock@sympatico.ca,14563274,000000122496201,4,4,"This issue was handled very well but two previous contacts late December were not and I was not asked for my opinion on the service. Because of unsatisfactory previous contacts it was necessary to call again,",3
316919,12-JAN-12,11-JAN-12,Mario,,en,70.31.50.7,patzi@sympatico.ca,14572302,000000122483131,5,5,it took 1 hour 15 minutes ,5
316920,12-JAN-12,11-JAN-12,Karingula,,en,70.51.223.84,terrimerrill@sympatico.ca,14574930,000000122483935,5,5,nothing.  He was so patient with me and my lack of knowledge that would have helped him resolve the problem easier ,5
316921,12-JAN-12,11-JAN-12,Adalberto,,en,174.117.204.21,petsask@sympatico.ca,14572506,000000122499720,3,4,"Adalberto took some time to undertand our problem,and left us sev eral times to check details. We did finally get sorted out, and he helped us complete the information we needed to reach our goal....which was to get our Anti-virus and Firewall in place.",4
316922,12-JAN-12,11-JAN-12,Janice,,en,64.228.64.199,sboucher6@sympatico.ca,14573904,000000122496287,5,5," have talked to 13 people in last few weeks over this issue, finally Jen took care of me and made me feel like a valued customer with Bell. Need more employees like her since she promised to followup and make sure it is completed. Wish she would have been my first person i talked with.",4
316923,12-JAN-12,11-JAN-12,Dan,,en,69.158.140.8,louise.carrigan@sympatico.ca,14570186,000000122495014,4,5,I don't think that anything better could have changed my experience,5
316924,12-JAN-12,11-JAN-12,John,,en,70.55.205.186,ve2fsu@sympatico.ca,14575400,000000122481899,5,5,Nothing,5
316925,12-JAN-12,11-JAN-12,Naveen,,en,70.50.46.64,frank.scott2@sympatico.ca,14566686,000000122486006,4,4,Problem was solved yesterday but is back again today. Same Problem. Cannot send Emails when go through Forward or Reply procedure.,3
316926,12-JAN-12,09-JAN-12,Naveen,,en,70.30.20.104,john.dale2@sympatico.ca,14541556,000000122434356,5,5,I can't think of anything.,5
316927,12-JAN-12,11-JAN-12,Michael,,en,65.94.201.64,bonniewestfall@sympatico.ca,14564068,000000122482473,4,3,"went 1 month and 11 before internet was due for renewal and could not answer what he could do for me, i am thinking of switching service but would like to know  what you can do for me.",3
316928,12-JAN-12,08-JAN-12,Marwa,,fr,174.93.228.74,bertrand.girard@sympatico.ca,14528712,000000122415804,5,5,,5
316929,12-JAN-12,09-JAN-12,Sriram,,en,174.94.48.226,flrondini@bell.net,14539640,000000122447665,5,5,"after a few transfer to diff agent, my call was resolved, hopefully this will be the last time",4
316930,12-JAN-12,11-JAN-12,Jessica,,en,67.68.32.95,sulujasani@sympatico.ca,14574614,000000122502308,5,5,"change your price package, it is too expensive for someone like me who just use it for email and surf",5
316931,12-JAN-12,11-JAN-12,Jose,,en,70.53.72.180,dale.ratcliffe@sympatico.ca,14565200,000000122481415,5,5,,4
316932,13-JAN-12,11-JAN-12,Salvador,,en,72.1.195.4,oakmans@sympatico.ca,14572034,000000122499757,1,1,"This was the same issue we had as a few weeks ago on another machine in the house and as last time after a few minutes of the tech not being able to resolve the problem they blamed the machine (which it was not as we were able to resolve the problem on our own).

I will be leaving Bell as this service is unacceptable for the $140 a month I am paying for internet.",1
316933,13-JAN-12,12-JAN-12,Mitchell,,en,70.49.176.75,richard_65@bell.net,14586630,000000122519719,4,4,,5
316934,13-JAN-12,07-JAN-12,Med Amine,,fr,206.162.161.229,ramahatra.haja@sympatico.ca,14525640,000000122409252,5,4,rien de particulier,5
316935,13-JAN-12,12-JAN-12,Emmanuel,,en,184.144.8.234,paul.carswell@sympatico.ca,14585788,000000122512658,5,5,Nothinh.  Emannual was the best advisor I have dealt with at Bell.,5
316936,13-JAN-12,12-JAN-12,Moises,,en,184.146.4.248,segklein@sympatico.ca,14587452,000000122529495,5,5,,5
316937,13-JAN-12,05-JAN-12,Rohit,,en,69.158.66.81,gerard.whittle@sympatico.ca,14493856,000000122343131,4,4,,4
316938,13-JAN-12,11-JAN-12,Youssef,,fr,174.88.167.252,diane.dazze@sympatico.ca,14565720,000000122494482,5,5,Rien,5
316939,13-JAN-12,11-JAN-12,Rudys,,en,70.29.124.103,brian.manorek@sympatico.ca,14564146,000000122496226,5,5,,4
316940,13-JAN-12,12-JAN-12,Fairin,,en,76.65.36.155,jane.duff@sympatico.ca,14581668,000000122508371,5,4,"the operator had difficulty in completing the change to my internet account, and said it would be done this morning.  I have not received confirmation that the change has been completed.",4
316941,13-JAN-12,12-JAN-12,Joan,,en,70.50.176.19,dheywoodb@sympatico.ca,14579220,000000122510941,4,4,,4
316942,13-JAN-12,04-JAN-12,Elsy,,en,209.226.150.188,ann_timms@sympatico.ca,14474100,000000122312249,2,1,english speaking canadian service representatives,2
316943,13-JAN-12,12-JAN-12,Gayathri,,en,50.101.138.236,jameseparker@sympatico.ca,14581622,000000122515675,5,5,"There is nothing which could have been better than the service I received. Gayathri was/is the most patient, helpful and kind person I have ever dealt with in my experience with Bell",5
315450,11-JAN-12,10-JAN-12,Amine,,fr,70.48.126.250,danielm13@sympatico.ca,14551038,000000122473645,5,5,"rien de plus en ce qui concerne le service.

par ailleurs j'aurais dû trouvé la réponse sur le site internet de Bell.

mon service courriel avait été bloqué par les normes de sécurité de Windows Live. je n'avais plus aucun accès au courriel sympatico.

le problème vient de la coexistence entre Windows Live et le courriel Bell.
Pour débloquer mon compte, Windows me demandait d'obtenir un nouveau mot de passe. Je devais passé par mon compte Windows Hotmail mais le hic c'est que ce compte Hotmail n'existe pas ou n'est pas fonctionnel. Quant je clique Hotmail pour ouvrir le compte c'est le courriel sympatico qui s'ouvre. Je tournais en rond: Windows me demandait d'obtenir un nouveau mot de passe en me fournissant préalablement un code d'accès qu'il me transmettait à mon courriel sympatico qui était lui-même bloqué. 

Le technicien m'a donc aidé à créer une nouvelle adresse de courriel sur Google GMail (le compétiteur de Windows) pour que je puisse enfin recevoir de Windows un nouveau code d'accès me permettant de débloquer mon compte Hotmail/Sympatico.
 ",1
315451,11-JAN-12,10-JAN-12,Edward,,en,174.95.169.132,ktkumar@sympatico.ca,14555612,000000122455859,4,4,,5
315452,11-JAN-12,10-JAN-12,Karen,,en,76.64.211.68,hansandsharon@bell.net,14553288,000000122458833,5,5,,5
315453,11-JAN-12,10-JAN-12,Makram,,fr,69.157.128.226,denis_parent@sympatico.ca,14551300,000000122475121,5,5,"Rien, le technicien a été efficace, rapide, compétent et très poli.",5
315454,11-JAN-12,09-JAN-12,Nelly,,en,98.101.223.214,leecliff@sympatico.ca,14542506,000000122424498,5,4,Get rid of Emely and put a live person to talk with!,5
315455,11-JAN-12,10-JAN-12,Mary-Jane,,en,65.93.207.201,jimpark@sympatico.ca,14554584,000000122466085,4,4,nothing-everything was fine,5
315456,11-JAN-12,10-JAN-12,Reuben,,en,65.95.48.10,allancharette@sympatico.ca,14548640,000000122453272,5,5,nothing,5
315457,11-JAN-12,10-JAN-12,Gopinath,,en,69.159.64.89,ddulmage@sympatico.ca,14551234,000000122470036,5,5,The only problem I have is understanding the assistant with such a strong accent.  But we got the job done,5
315458,11-JAN-12,10-JAN-12,Eliena,,en,142.206.2.14,michel_seguin@sympatico.ca,14557428,000000122473494,4,4,"When I talk to people on the customer representative, I think the problem is resolved but the service sending me the required modem are not sending me the right one. I have now received twice the wrong modem. I am very frustrated with the situation. I am now suppose to get the right one on Saturday. I hope it will be the right one this time. Three time would be too much.",2
315459,11-JAN-12,10-JAN-12,Mike,,en,69.159.23.113,wernerb@sympatico.ca,14561924,000000122455368,1,1,"don't lie and cheat your customers.
please listen to the recording under
Ref# 122431671 and then tell me what is going on with this company and why they treat long time customers like this!!!",1
315460,11-JAN-12,10-JAN-12,Matthew,,en,64.231.247.197,davidandpam@sympatico.ca,14551158,000000122456536,5,5,all was good,5
315461,11-JAN-12,10-JAN-12,Lamya,,fr,67.68.104.206,jyroy_54@sympatico.ca,14555162,000000122453187,2,1,"La préposée qui m'a répondu a été charmante, ouverte, attentive. Or, elle m'a dit que le Service viendrait durant la journée. Ce qui ne fut pas le cas. Fin PM un ami m'a conseillé et j'ai rejoint un technicien.",4
315462,11-JAN-12,10-JAN-12,Denis,,en,65.93.149.69,hodgsons@sympatico.ca,14553562,000000122471387,5,5,"Dennis was at the top of his game.  He remedied or assisted me in the remedy of hopefully not being hacked again.

My service was excellent!",5
315463,11-JAN-12,02-JAN-12,Leslie,,en,76.69.52.126,jd.pachereva2@sympatico.ca,14449184,000000122268239,4,4,The offers for buying your satellite receiver offer discounts that only apply to new customers.  I have been a loyal Bell Expressview client for years but I don't get anything.  This is wrong.  The discounts should apply as well.,3
315464,11-JAN-12,10-JAN-12,Selim,,fr,67.68.104.206,jyroy_54@sympatico.ca,14555164,000000122474092,5,5,Je recommanderai à quiconque ce jeune tunisien posé et qui acceptait sans aucun signe d'impatience la lenteur de mon incompréhension technique et celle qui découle de me 72 ans bientôt !,5
315465,11-JAN-12,10-JAN-12,Vidya,,en,70.48.2.170,wraylamb@sympatico.ca,14562044,000000122453231,4,5,"I know it case of being efficient and making the best use of your time, plus it is hard to know what level of expertise the client is. However I think it would be better served if a lot more effort was put forth to resolve the problem by talking through it at first, and then go to remote access.",4
315466,11-JAN-12,10-JAN-12,Max,,en,70.27.24.124,mary.berry@sympatico.ca,14557046,000000122461267,5,5,given me the winning lottery numbers for tomorrow nights'  dram hahaha,5
315467,11-JAN-12,10-JAN-12,Diana,,en,184.144.10.163,roy.monger@sympatico.ca,14559790,000000122454476,5,5,...absolutely nothing !,5
315468,11-JAN-12,10-JAN-12,Elsy,,en,184.147.41.247,edward.d@sympatico.ca,14551898,000000122454266,5,4,"The person that served me was considerate as I am a senior, and showed patience and professionalism and that is all I can say.",5
315469,11-JAN-12,10-JAN-12,Helenpearl,,en,65.93.105.245,smokepole@sympatico.ca,14560678,000000122457913,3,2,"When you tell someone you'll call back,do it.I waited 3 days and heard from no one.Had to recall,was on the phone for 86 min this time 60 min. the first time had to send a Bell Tec. problem fixed ",2
315470,11-JAN-12,10-JAN-12,Rabeb,,fr,76.67.199.51,brunogemma@bell.net,14549874,000000122457918,4,4,,4
315471,11-JAN-12,10-JAN-12,Ali,,en,174.91.14.70,f.jarema@sympatico.ca,14552170,000000122453284,5,5,nicely done,5
315472,11-JAN-12,10-JAN-12,Oscar,,en,69.158.141.179,henry.fehr1@sympatico.ca,14553470,000000122472860,5,5,you  did  wery  good.,5
315473,11-JAN-12,10-JAN-12,Lisa,,en,70.26.19.101,pottger@sympatico.ca,14558982,000000122466109,5,5,Nothing,4
315474,11-JAN-12,10-JAN-12,Kaouther,,fr,76.65.173.229,ouellet.mc18@sympatico.ca,14558378,000000122455492,4,5,,5
315475,11-JAN-12,10-JAN-12,Joseph,,en,64.229.237.137,luisat@sympatico.ca,14556402,000000122458669,5,5,I AM SATISFAID FOR NOW TANK YOU .lUISA tREMBLAY,5
315476,11-JAN-12,10-JAN-12,Deepika,,en,69.158.33.38,radcliffe@sympatico.ca,14559146,000000122457127,4,3,Nothing.  I was unable to continue with the person I was referred to for tech support.,5
315477,11-JAN-12,10-JAN-12,Eric,,fr,74.198.164.142,simremillard@bell.net,14560600,000000122465430,5,5,,4
315478,11-JAN-12,10-JAN-12,Jordan,,en,70.26.108.213,slylynn@sympatico.ca,14560644,000000122464551,5,5,,5
315479,11-JAN-12,10-JAN-12,Ronald,,en,67.71.127.143,hankwood@sympatico.ca,14553284,000000122465186,5,4,,5
315480,11-JAN-12,10-JAN-12,Abdulkarim,,en,206.130.173.59,catfia@sympatico.ca,14550180,000000122478180,5,5,I was hoping to get more speed on my computer was told that because of the area I live in I could only get a speed of 2 megs.,5
315481,11-JAN-12,10-JAN-12,Jamie,,en,70.51.66.67,jerrylafleur@sympatico.ca,14554464,000000122470386,5,5,,5
315482,11-JAN-12,10-JAN-12,Lance,,en,70.30.30.110,lynn.brubaker@sympatico.ca,14556468,000000122467225,5,5,I have no complaints,5
315917,13-JAN-12,12-JAN-12,Pedro,,en,67.70.42.163,e_grav@sympatico.ca,14579588,000000122513625,5,4,,4
315918,13-JAN-12,12-JAN-12,Mohammed,,en,69.157.2.231,kitair@sympatico.ca,14582982,000000122521055,5,4,nothing,4
315919,13-JAN-12,12-JAN-12,Houssemeddine,,fr,174.95.114.231,dlacombe002@sympatico.ca,14579342,000000122529476,5,5,"Les informations de configuration devrait être fourni avec l''envoi du modem.
",5
315920,13-JAN-12,12-JAN-12,Harathi,,en,174.89.131.219,michael.malcolm@sympatico.ca,14584632,000000122506583,1,,I was assured of a follow-up...did not get one!,2
315921,13-JAN-12,12-JAN-12,Manoranjith,,en,184.146.3.120,danmarston@sympatico.ca,14578850,000000122527929,5,5,All was well concluded,5
315922,13-JAN-12,12-JAN-12,Christine,,en,70.24.150.115,lawswm@sympatico.ca,14583274,000000122525571,5,5,,5
315923,13-JAN-12,12-JAN-12,Ericka,,en,174.91.56.17,carolfel@sympatico.ca,14578012,000000122529087,5,4,,5
315924,13-JAN-12,11-JAN-12,Rahali,,fr,76.109.97.107,maryse.s.brunet@sympatico.ca,14570918,000000122481133,1,1,"je ne suis pas satisfaite, je n'ai pas eu les bons renseignements lorsque j'ai demandé de suspendre mon service internet à ma résidence au Québec, si on m'avait dit que je n'aurais plus accès à mon courriel, pas sur que j'aurais suspendu le service avec des frais en plus, lorsque j'ai communiqué avec un certain Arthur et qu'il m'a dit que mon compte était suspendu pour mauvais paiement, là ce fut le comble de l'absure, heureusement qu'aujourd'hui j'ai pu communiqué avec Jamila, très compétente, pas de niaisage, comme les deux autres, elle m'a donné les bons renseignements, elle m'a débloqué l'accès à mes courriels, seulement pour 24 heures, mais que voulez vous c'est les limites de la cie. Je trouve cela très déplaisant   ",2
315925,13-JAN-12,12-JAN-12,Brahim,,fr,76.67.86.61,fortiercarole@sympatico.ca,14580140,000000122529106,5,5,rien merci,4
315926,13-JAN-12,27-JAN-11,Riad,,en,70.31.94.254,asjandu@bell.net,10824335,000000114691606,5,5,,3
315927,13-JAN-12,10-JAN-12,Marie,,fr,76.64.253.3,gilles_pruneau@sympatico.ca,14552870,000000122474553,1,1,"je devais recevoir un appel d'un superviseur (on m'avais donné un rendez-téléphonique) personne a téléphoné ???
",1
315928,13-JAN-12,23-DEC-11,Diddharth,,en,184.146.136.64,jlochhead@bell.net,14342550,000000122092312,3,4,,4
315929,13-JAN-12,12-JAN-12,Gilberto Jose,,en,69.159.85.254,ted.kelly@sympatico.ca,14574906,000000122505886,4,4,,4
315930,13-JAN-12,12-JAN-12,Brenda,,en,64.231.170.165,campbell.i@sympatico.ca,14577908,000000122530740,5,5,,4
315931,14-JAN-12,11-JAN-12,Haythem,,fr,70.30.221.139,sidi-hicham.cherkaoui@bell.net,14574144,000000122485479,5,5,,5
315932,14-JAN-12,13-JAN-12,Prem,,en,204.101.237.139,don.sarlo@bell.net,14592436,000000122531240,4,3,,4
315933,14-JAN-12,13-JAN-12,Sudheer,,en,184.146.142.79,jmccreesh@bell.net,14595054,000000122548226,5,5,"Following my earlier unsatisfactory call this was from Sudheep and I understood him perfectly and he was able to solve the problem with my password in reasonable time.  
To improve?....... use more people who's diction is intelligible.",5
315934,14-JAN-12,13-JAN-12,Gopi Rathinam,,en,174.89.192.68,amdcorbeil@sympatico.ca,14590036,000000122534287,5,4,nothing,4
315935,14-JAN-12,13-JAN-12,Christopher,,en,70.27.158.105,sergio.battista@bell.net,14599992,000000122532681,,,"Bell asked me to install their antivirouse software.  I did BUT you negleted to tell me if I already have one to delete one. You are only supposed to have one.    I had no internet or mail for two day.  I thought that after one day I would unplug the computer and than it will reset by it self.  I was on the phone for about 40 minutes with someone in S. america.  After all he did for me at the end I told him that I had 2 antivirous software in my computer.  He then told me that this is the problem.  If Bell would have told me that I could have only one virous soft ware I would not have the problem, In the future I would suggest that Bell would tell its customer all the consequence that we would have when we accet what you give us.  PS last time I spoke to someone in India i believe.  He told me that he would call me back in 10 minutes to see if I resolved the problem .  I am still waiting for his call back.  Once I had those people hang up the phone on me when I asked If I can get someone who speaks better english because I just could not understand him.",1
315936,14-JAN-12,13-JAN-12,Pamela,,en,50.101.151.179,n.anes@sympatico.ca,14597850,000000122533242,5,5,Everything was fine. ,5
315937,14-JAN-12,13-JAN-12,Lorie,,en,99.251.186.46,tim.pilgrim@sympatico.ca,14600978,000000122537873,5,5,,5
315938,14-JAN-12,13-JAN-12,Chenara,,en,67.68.7.68,campbell_12@sympatico.ca,14591106,000000122537069,5,2,monthly statements shl be  more concise there is no point in giving prices and adding discounts just give a bottom lineprice  stop nickel and diming ,2
315939,14-JAN-12,13-JAN-12,Katlin,,en,174.88.50.68,j_gauthier@bell.net,14594492,000000122536725,5,5,"Kaitlin was outstanding.  I spoke to countless representatives who were rude and not helpful whatsoever, then they would transfer me where my call would either be disconnected or I would get another rude representative.  I have never spoken to a rep as helpful as Kaitlin and I feel her customer service skills are way beyond working for Bell.  She took the time to help me and she actually resolved my issues.  Whatever her salary is should be doubled next 90% of the staff at lousy Bell Canada.  You have staff who simply couldn't care less about anyone's issues, and they have no fears on being rude to customers nor transferring them for hours on end.  Kaitlin on the other hand is outstanding and deserves to be rewarded for her superior skills and shinning attitude.  Kaitlin, you should be looking for employment in a company that rewards their staff for exceptional customer service skills, people management and an attitude that defuses the angry customer.  Thank you Kaitlin, I can only hope to get you on the phone whenever I have any issues!!!  You are fantastic!  She actually did what she said!!!  Unlike the rest of Bell Canada. ",5
315940,14-JAN-12,13-JAN-12,Mauricio,,en,64.229.184.74,larrm@sympatico.ca,14595956,000000122549985,3,1,I have spoken to many tec's including level 3 and higher...and keep getting different answers as to what the problem is..I HAVE SPEND MORE THAT 10 HOURS TALKING ON THE PHONE TO BELL PERSONAL TRYING TO GET SOMEONE TO FIX THIS PROBLEM .AND...THE SLOW SPEED ISSUE STILL EXISTS!,
315941,14-JAN-12,12-JAN-12,Bedre,,en,70.50.31.59,terry.wendy@sympatico.ca,14588234,000000122516506,4,,Nothing. We have to wait to see if the issue is corrected over a 2 week time period.,4
315942,14-JAN-12,13-JAN-12,Mario,,en,70.50.28.251,reed17@sympatico.ca,14599020,000000122545699,5,5,Was transferred to another customer care unit and connection was lost but was given a call right back by the 2nd rep.  ,4
315943,14-JAN-12,13-JAN-12,Suraj,,en,70.52.32.131,mamasan@sympatico.ca,14596711,000000122540629,5,5,nil,5
315944,14-JAN-12,13-JAN-12,Dhia,,fr,70.30.239.122,claire.ledoux@sympatico.ca,14591498,000000122549226,4,5,,4
315945,12-JAN-12,11-JAN-12,Tammitha,,en,199.255.31.42,tonlini@sympatico.ca,14575160,000000122481086,5,5,,5
316430,13-JAN-12,12-JAN-12,Eric,,en,70.29.26.244,jcampbell101@bell.net,14581780,000000122515865,5,5,"Perhaps just review that some of changes made actually occurred.  Only one did not:  securing emails (which still do not show the gold lock, and as Eric pointed out would be indicated also by an ""s"" before the http. Athough it did work, when I signed out and re enterened back in while Eric was still on the line.  It just has not worked again.  Perhaps this indicates another problem.

Also as mentioned, at first Eric indicated I could make the necessary changes to have Bell Security services  re-installed in FIBE, he did come around when I explained to him that as I had been out of the workplace and away fropm internet technology, I would need him to set up the chagnes on my behalf.  He agreed at that point and did all that I expected and more that I would not have known to do.

He also indicated he was happy to look after my requests.  To me that is good customer service - being able to recognize who could or could not make the necessary changes required from one system to another on their own.  another.

As I currently do not use my internet for banking, or other financial activity  this is not a issue for me.  This security (gold lock) had stopped working while I was in WI-FI internet before the FIBE installation took place, as did the did security did wor Bell Security. I had made call on this prior to FIBE intallation. ",5
316431,13-JAN-12,12-JAN-12,Mehdi,,fr,67.239.3.228,lefor@sympatico.ca,14583348,000000122520450,1,1,Que l'internet fonctionne,1
316432,13-JAN-12,12-JAN-12,Gloria,,en,74.14.85.150,hgsmith@sympatico.ca,14581182,000000122509454,5,5,nothing  I can think of,5
316433,13-JAN-12,12-JAN-12,John,,en,70.31.98.175,favio@sympatico.ca,14580002,000000122509432,1,1,"This person had such a thick accent that I could not understand him so I put my husband on and he could not understand him either. We asked to be swtiched to a Canadian accented person but he ignored us. We also felt that he did not really comprehend the problem to begin with. Finally, after 45 or so frustrating minutes, we had to say good-bye and hung-up. We then called back in the hope of getting a Canadian accented person. We were successful after 3 tries. Our problem was solved within 15 minutes!! PLEASE start hiring Canadians to man the Canadian calls!!!",1
316434,13-JAN-12,12-JAN-12,Mustapha,,fr,76.69.204.198,blamoureux@bell.net,14577504,000000122507247,5,4,,4
316435,13-JAN-12,12-JAN-12,Shyam,,en,184.146.75.124,maxwellhealth@bell.net,14584426,000000122513368,4,5,Have real time updates and resoution times availabel to the Call Centers.,4
316436,13-JAN-12,12-JAN-12,Cristian,,en,76.70.91.124,vivekbhatt@sympatico.ca,14588752,000000122517390,5,5,"SERVICE WAS VERY GOOD.

EXCELLENCE SHOULD BE OUR GOAL...",5
316437,13-JAN-12,12-JAN-12,Mir,,en,65.94.206.126,jcummings6117@sympatico.ca,14581806,000000122521091,4,3,"fix the problem! However, the one thing that would be easier is if I could e mail you after my first call and someone would contact me to resolve it, instead of having to go through the hoops again. You record everything on the computer, why do I have to explain it over again in such detail? It is a waste of both of our time.",4
316438,13-JAN-12,12-JAN-12,Mohamed,,en,70.27.221.107,christianemachnickihynes@sympatico.ca,14578336,000000122525489,5,5,all was good,5
316439,13-JAN-12,12-JAN-12,Henry,,en,70.27.18.11,elikamueller@bell.net,14579708,000000122528821,5,5,Initially I was uncertain if the tech understood my question,5
316440,13-JAN-12,12-JAN-12,Tyrone,,en,174.94.45.207,carl.morden@sympatico.ca,14577936,000000122513030,5,5,Nothing,5
316441,13-JAN-12,11-JAN-12,Lucas,,en,64.229.184.51,jcarp@sympatico.ca,14568186,000000122491134,4,4,a little more Canadian content,4
316442,13-JAN-12,12-JAN-12,Claudia,,en,74.15.98.44,brian.robinson7@sympatico.ca,14577712,000000122513032,5,5,,5
316443,13-JAN-12,12-JAN-12,Daniel,,en,50.101.138.44,herb.ruiss@sympatico.ca,14581168,000000122517229,5,5,,5
316444,13-JAN-12,10-JAN-12,Kevin,,en,70.27.16.2,emfleming@sympatico.ca,14551992,000000122478950,4,4,,4
316445,13-JAN-12,12-JAN-12,Anis,,fr,70.52.104.13,lindaroy@sympatico.ca,14583498,000000122509562,4,4,,4
316446,13-JAN-12,12-JAN-12,Bismiya,,en,64.228.142.119,grantler@sympatico.ca,14580828,000000122520667,5,5,Nothing.  The Bell rep. waited very patiently for me to gather numbers and continue to follow her directions. Even when I said I thought I could continue unassisted  she called back to ensure I had.  ,
316447,13-JAN-12,12-JAN-12,Bedre,,en,216.186.244.208,bob.wickett@sympatico.ca,14577554,000000122510210,4,4,I prefer not to out source but have prepresentatives from our country of Canada,3
316448,12-JAN-12,08-JAN-12,Wissem,,fr,207.253.244.194,andrehubert6@sympatico.ca,14528290,000000122416863,4,4,On nous a promis un technicien pour le lendemain et il était là comme promis.  Tout a été OK.,4
316449,12-JAN-12,11-JAN-12,Rudolf,,en,69.159.46.229,futuresmith@sympatico.ca,14566764,000000122492863,5,4,Improve the quality of the phone connection to the help centre,4
316450,12-JAN-12,08-JAN-12,Mourad,,fr,70.29.221.105,gaston.jobin@sympatico.ca,14530560,000000122412769,5,5,,4
316451,12-JAN-12,11-JAN-12,Nagesh,,fr,70.55.161.184,louis.antonico@bell.net,14570170,000000122501129,2,2,Etre moins insistant. Un technicien en reparation ne doit pas vendre de novueaux produits avant de resoudre un probleme. j'ai été tres decu,1
316452,12-JAN-12,11-JAN-12,Med Wassim,,fr,70.55.161.184,louis.antonico@bell.net,14570174,000000122499764,1,1,"Remettre mon imbox comme il était avant. Je ne peux pas voir les messages envoyés dans ma filiaire alors qu'avant je pouvais, avec le meme ordinateur sans avoir effectués aucun changement.",1
316453,12-JAN-12,11-JAN-12,Wynbert,,en,184.147.212.22,l.thompson@sympatico.ca,14569588,000000122498810,5,4,I have problems with hearing aids on the men's voice is where I have lostit and it hard with a lot of repetion on my part to hear.,5
316454,12-JAN-12,07-JAN-12,Farhana,,en,65.95.186.159,roburn@bell.net,14525990,000000122399545,5,5,"I believe that my two calls for help-one regarding a non-functioning voice-mail and the other regarding an inability to send or receive emails could have been eliminated by a patient
install technician who told me nothing about the transition from dreadful Rogers to ""getting better by the minute Bell""",3
316455,12-JAN-12,30-DEC-11,Imen,,fr,76.69.180.141,dm.langlois@sympatico.ca,14421210,000000122234883,4,3,Que l'adapteur du modem soit disponible dans les boutiques Bell et non seulement par la poste.,4
316456,12-JAN-12,09-JAN-12,Srinivas,,en,70.24.162.46,tbeettam@sympatico.ca,14546888,000000122432147,5,5,,5
316457,12-JAN-12,11-JAN-12,Jonathan,,en,70.54.3.45,mickarmstrong1144@sympatico.ca,14571356,000000122493414,5,5,,5
316458,12-JAN-12,10-JAN-12,Mauricio,,en,174.88.150.122,denisedahms@sympatico.ca,14551318,000000122471423,4,4,"Nothing, the service was excellent.  Thank you.",5
316944,13-JAN-12,12-JAN-12,Myriam,,fr,174.91.190.50,helene.descarries@sympatico.ca,14581130,000000122508537,5,5,"Life is in the details...
J'ai un identifiant de courriel sympatico depuis longtemps. Après une  mise à jour automatique de mon système je n'avais plus accès au courriel. La page Live me demandait mon mot de passe, que j'ai oublié. J'ai cherché comment le renouveler ou en créer un nouveau sur Internet. Rien sur le site ne m'a indiqué qu'il fallait procéder par téléphone. Pitié svp! Après avoir perdu du temps, j'ai téléphoné et on m'a dit que ça ne se faisait que par téléphone avec un identifiant suympatico. Si nous pouvons conserver les anciens identifiants, ce serait chouette avec le service qui va avec. À la décharge de Bell, au téléphone c'était super, vite fait, bien fait. ",5
316945,13-JAN-12,10-JAN-12,Raouf,,fr,174.93.203.115,gillesgagne30@sympatico.ca,14552878,000000122477946,5,5,,5
316946,13-JAN-12,12-JAN-12,Karim,,fr,74.12.245.13,fbrassard000@sympatico.ca,14580014,000000122518921,4,4,J'ai appelé au numéro inscrit sur votre correspondance et ce fut assez difficile de communiquer au bon endroit parce que trop d'options dans le répondeur automatisé.,3
316947,13-JAN-12,11-JAN-12,Julio,,en,174.88.21.100,hcgc@sympatico.ca,14567496,000000122496297,2,1,"Not sure, as the rep did not say there was a resolution and did not try anything",4
316948,13-JAN-12,12-JAN-12,Heather,,en,70.27.43.98,rlicata@sympatico.ca,14586732,000000122509969,5,5,,5
316949,13-JAN-12,12-JAN-12,Hatem,,fr,184.145.179.100,madeleine.laperle@sympatico.ca,14583922,000000122520852,5,5,,5
316950,13-JAN-12,12-JAN-12,Katlin,,en,70.29.38.65,thosmunf@sympatico.ca,14588330,000000122518766,5,5,nothing,5
316951,13-JAN-12,09-JAN-12,Mohamed,,fr,76.69.207.207,mijanoudubois@sympatico.ca,14543858,000000122448574,5,5,,5
316952,13-JAN-12,11-JAN-12,Jacob,,en,174.91.102.68,guy.anthony@bell.net,14567346,000000122500136,3,4,"When a customer as myself calls in to make
a bill payment, I really don't think it is necessary to have to be put through an interrogation process..ie postal code address etc especially when it is I who initiated the call and am providing the service account # for that service..listen to the conversation I had with Jacob..secondly although Jacob spoke English it was at times difficult to understand him...It was his enuniciation of words that posed a problem..I had to ask him a couple of time to repeat himself..on the positive side of the interaction with him , he got the job done  and my internet bill was paid using my credit card..I hope this message is helpful....Sincerely  G.  Anthony",4
316953,13-JAN-12,12-JAN-12,Cesilia,,en,70.51.88.93,bijouligne@sympatico.ca,14577448,000000122517022,5,5,,5
316954,13-JAN-12,06-JAN-12,Claudia,,en,76.67.111.79,joyce.clitheroe@sympatico.ca,14510680,000000122383225,2,2,"I was promised internet service by Sat midnight but the service request was still incomplete by Sunday mid day when I made a second call to Bell.  Claudia did identify why I had lost my internet service in the  first place which was good, but my experience would have been improved if the promised service had been at least attempted, preferably satisfactorily completed, within the promised time.  I don't think the fact that this wasn't done is a reflection on Claudia's service.  On my second call (Sunday) I went through the same troubleshooting steps with a second person that I had gone through with Claudia. This was very time consuming and frustrating when, ultimately, she passed me along to yet another person.  My experience would have been improved if I had not been asked to repeat exactly what I had done before.  Not finally resolved until Tues eve, after three calls to Bell, two of them very lengthy telephone sessions, and visits from two technicians.  For 24 hours I was without telephone and internet.  I dealt with six people before my internet and phone service were finally up and running.  Although all were polite I was left feeling very dissatisfied and questioning the competence of Bell's service providers. When I lost telephone service and called to report that, the customer service representative told me that I would be charged for repair!  I was very upset that he should be talking about another $85 he would bill me when the loss of phone service was a direct result of something done by the Bell technician who had come to restore the internet service.  All in all, not a satisfactory experience.",2
316955,13-JAN-12,11-JAN-12,Perumalla,,en,216.145.103.226,annette.chris@sympatico.ca,14563278,000000122504057,4,4,the rep told me someone would come to my house the following day after 6 pm - no one showed up!!,2
316956,13-JAN-12,12-JAN-12,Kamel,,fr,70.55.92.183,real026@sympatico.ca,14586464,000000122511876,5,5,,4
316957,13-JAN-12,12-JAN-12,Kaouther,,fr,76.68.172.210,avilleneuve002@sympatico.ca,14577132,000000122521227,5,5,Rien de plus ,5
316958,13-JAN-12,11-JAN-12,Ronald,,en,74.14.128.72,roger.poirier1@sympatico.ca,14573422,000000122496031,4,3,,4
316959,13-JAN-12,12-JAN-12,Josue,,en,76.67.4.198,ernie.j@bell.net,14579830,000000122530345,5,5,,5
316960,13-JAN-12,12-JAN-12,Balaji,,en,70.29.80.217,fmburrs@sympatico.ca,14580130,000000122512200,3,1,,4
316961,13-JAN-12,12-JAN-12,Asra,,en,70.29.80.217,fmburrs@sympatico.ca,14580128,000000122517087,3,2,,4
316962,13-JAN-12,12-JAN-12,Elizabeth,,en,184.145.15.61,macodispoti@sympatico.ca,14583912,000000122518874,4,5,,5
316963,13-JAN-12,11-JAN-12,Elsy,,en,65.92.92.45,stephen.oliver@sympatico.ca,14574514,000000122494624,1,1,Not told me lies from the start.,1
316964,13-JAN-12,03-JAN-12,Jose,,en,76.68.52.179,roger.mcallister@sympatico.ca,14469946,000000122297564,4,4,"Had my call taken by a Canadian on Canadian soil,would have been ideal.",4
316965,13-JAN-12,12-JAN-12,Chae,,en,64.228.148.52,sdiefenbaker@sympatico.ca,14587430,000000122524567,5,5,nothing,5
316966,13-JAN-12,12-JAN-12,Hakim,,fr,70.30.243.109,jeanguyouimet1942@bell.net,14581878,000000122526189,5,5,,5
316967,13-JAN-12,12-JAN-12,Mohamed Taher,,fr,69.159.178.55,gilles.lupien2@sympatico.ca,14580616,000000122523275,5,5,rien,5
316968,13-JAN-12,10-JAN-12,Miguel,,en,74.14.46.131,bruce.macintyre@sympatico.ca,14549854,000000122477398,,,"I just got timed out on my comments. So, hopefully you received it.
  ",4
316969,13-JAN-12,12-JAN-12,Richard,,en,67.68.43.204,jarekijola@bell.net,14581706,000000122529051,4,4,,5
316970,13-JAN-12,12-JAN-12,Alexandre-Hugo,,fr,184.145.255.64,noella.tremblay@sympatico.ca,14585422,000000122515507,5,5,"Rien, Merci",5
316971,13-JAN-12,12-JAN-12,Luis,,en,174.91.172.199,brian190@sympatico.ca,14577718,000000122527969,5,5,,5
316972,13-JAN-12,12-JAN-12,Naveen,,en,70.49.30.129,jbezzo@bell.net,14581762,000000122526156,5,5,every  thing  was  good,5
316973,13-JAN-12,10-JAN-12,Shawn,,en,174.91.223.226,f.ward@sympatico.ca,14552182,000000122466940,5,5,Nothing better.,5
316974,12-JAN-12,10-JAN-12,Ricardo,,en,184.144.37.237,don.carrington@sympatico.ca,14551592,000000122467496,4,5,"I'm not sure because I don't know why or what caused me to be closed out of Windows Live Mail. I had various reasons given for the program not accepting my sign in, and I still don't know whether they have been fixed or just covered up only to reurrect themselves at some future date.",5
315483,13-JAN-12,12-JAN-12,Welid,,fr,70.52.64.146,mauricelevac@sympatico.ca,14584398,000000122520941,5,5,,4
315484,13-JAN-12,12-JAN-12,Uzair,,en,70.54.129.233,1bigmur@sympatico.ca,14576030,000000122518193,5,5,,5
315485,14-JAN-12,13-JAN-12,Martine,,fr,174.88.160.253,sylvie.lethiecq@bell.net,14600663,000000122537763,5,5,je suis une légende du hockey karye prise les canadien légende de course et de plein de monde qui maime comme chanteur je ne peut allé  a stars académie car jai probleme avec mes corde vocale moi chanteuse de mr éric lapointe et de mme céline dion moi dossier blanche jai appelé mr cabana pour le rejoindre et ma donné un contact avec éric lapointe  et le disque ailleurs ces se disque qui est a mon nom 1988 moi vérité a vue une secoupe volente en haut de ma maison et la vierge ma apparue je navais jamait entendu de voie et non hallucination jai tellement eux peuréric lapointe que la vierge ma dit ramasse cette terre a tes pied ses de la terre sainte et sa vas etre la fin du monde si tu jette cette terre la et jai prie la terre a courue dans ma maison  et jai mie la terre sainte dans une cuve et lorsque ma mere ma dit sylvie tes malade jai dit non maman jai vue une secoupe mapparaitre volente et la vierge marie ma apparue et ma dit de ne pas jeter cette terre car maman sa va etre la fin du monde ont ma prie pour une cinglé et mon interné ma mere a dit a mme céline caron caron ouimette de ma caisse coffre fort du pape jean paul 2 et dun livre écrit  de la fin du monde jai écrie un en 1997 en 1988en un en 2oo8 et papier a létat civil de 2011 pour changement de nom de mme sylvie léthique de mon slippe de paye de 649 guagnent un groupe je nes pas eux ma part je suis rendu aux consciencieux de loto québec dont jai papiers de22ans de temp et je recule avec coffre de 22anet de23ans en arriere de papier de preuve de papier de la guazette officielle de léchos de laval du quouvernement de québec don jai papiers de peuve a mon adresse que je porte a mon adresse  de mme léthique vérité le directeur de létat civil a passer sur ma carte  aux nom de mon compte de visa 125dollars  de marie christ pas de tabou dans mon confessionnelle sur la maladie mental moi droit dauteur sur la maladie mental 1997 pour la langue francais et pour leprovince de québec et je suis contre quon  enlaive la langue francaise completement  moi vierge depuis 4ans8mois  car jai trop soufert dans mon passer maivaise expérience avec un foue don ses moi qui a appelé le 911 en 2008 toute a chuter et en 1990 de tout   chanson pour moi jai écrit 1000 page dont ma mere la jeter dans une chute a déchet dans son logement signé de ma main don je  me rapelle de tout  et je suis chanteuse haut niveaux et jai trop chanter pour lolimpia  de montréal sur leur boite vocale et losm sur leur boite vocale e c t jai tellement chanter pour noel et le jours de lan  que je suis rendu comme mme céline dion corde vocale a moi fait défaut mais ne peut me présenter a stars a cadémie jai céline dans mon ordinateut et cellulaire et éric lapointe que jaime énormément dans mon ordinateur et dans mon cellulaire  jai mr le cardinalmarc ouellet  sur mon compte bell 2010 et mr ma sainteté le pape benoit 16 colie envoiyer 2010 et réponce 5mois plus tard a mon adresse en personne le pape benoit 16  2fois la meme histoire déric lapointe miracle envoiyer aux pape avec poeme sur toute ses chanson et don je suis vierge car mon homme ses éric lapointe  malgré que maintenent il a une femme et 2anfents  je ne suis pas une salope je suis fidaile lorsque jaime un homme je laime avec un grand a  et jaime toutes les chanteurs a mon nom en mon nom  je ne suis le diable mais une ange catholique toute ma vie don jai eux un accident en 1983 et don jai monté a la hauteur dun lampadaire et vue la lumiere le tunnel de la mort avec la lumiere qui mappelai comme mon famtome damour donné mon numéro a mr éric lapointe 4506647715 miracle de preuve envoieyer la cité de la santé de laval miracle de rose  de pluie priere prie ala sité petit maguasin  en bas  de la sité depuis se temp il pleu aux québec  et tournade  papier du vent dans le monde entier  de 1988 qui a fait sortir par mon avocat le dossier vierge marie 2008 devenue folle de mon passé sur la vierge elle ma apparue 3fois tremblement don spéciaux que je ressent moinormal ,5
315486,14-JAN-12,12-JAN-12,Ibtissem,,fr,76.65.102.94,cmois@sympatico.ca,14578498,000000122508877,4,3,,3
315487,14-JAN-12,13-JAN-12,Jessica,,en,76.67.125.125,kgilchrist@sympatico.ca,14595666,000000122531879,5,5,,5
315488,14-JAN-12,11-JAN-12,Sajid,,en,70.55.2.48,bachurzoo@sympatico.ca,14563544,000000122502503,3,2,Get my problem fixed would greatly help. It has been a reoccurring problem that has taken up large amounts of my time.,2
315489,14-JAN-12,13-JAN-12,Pamela,,en,74.15.94.30,cccook@sympatico.ca,14591250,000000122537593,5,5,,5
315490,14-JAN-12,13-JAN-12,Arthur,,en,174.92.158.7,hjohnston@bell.net,14594142,000000122548102,5,5,??,5
315491,14-JAN-12,13-JAN-12,Asma,,en,74.12.185.26,william.haynes056@sympatico.ca,14601518,000000122554437,3,4,"I have a ""hearing problem"" and wear a hearing aid. I found it difficult to hear Asma. It has something to do with the language and the flow of words.

It took over two hours to finally resolve the issue, and I was getting quite exasperated and annoyed. 

I wish I had a better hearing device on my telephone - and perhaps, Asma could speak up a little more and learn to speak a little slower.

Hope this is some help.

Thank you.

William Haynes",2
315492,14-JAN-12,13-JAN-12,Andrea,,en,65.94.199.16,nsdunford@sympatico.ca,14598080,000000122540514,4,4,Nothing- she was very helpful.,5
315493,14-JAN-12,13-JAN-12,Jordan,,en,174.91.15.178,fmcmullen@sympatico.ca,14593120,000000122552026,4,5,"nothing
 but I should not have to call twice in less than three weeks",5
315494,14-JAN-12,13-JAN-12,Richard,,en,174.88.173.44,waltergd44@bell.net,14601414,000000122533144,4,4,That was the second time in as many weeks I had the same problem.,3
315495,14-JAN-12,12-JAN-12,Jose,,en,64.229.96.43,valaida54@bell.net,14588614,000000122511237,5,5,So far our service has been excellent,5
315496,14-JAN-12,13-JAN-12,Zef,,en,74.15.31.118,lwestbrook@sympatico.ca,14596512,000000122534104,4,5,I was told I would receive a confirmation email regarding the promotion I received - that did not happen.,5
315497,14-JAN-12,13-JAN-12,Sandra,,en,74.12.249.106,barbajones@sympatico.ca,14590504,000000122541686,1,1,"You should care about serving me - your customer
I have had Internet service with bell for a long time.  My type of Internet service will be terminated in Mar.  I told the person I had tried the Turbo Hub and it didn't work for me.  She said that's all Bell has to offer me.  I said I'd have to look for another provider and I felt she didn't care.",2
315498,14-JAN-12,13-JAN-12,Ajay,,en,184.146.69.43,g.c.hanso.2@sympatico.ca,14593300,000000122540571,5,5,"Nothing.   Sevice was prompt,curtious, and helpful.",5
315946,12-JAN-12,09-JAN-12,Olfa,,fr,65.93.55.41,ycwilson@sympatico.ca,14547670,000000122436695,5,4,Je pourrai vous répondre sur réception de ma prochaine facturation. ,4
315947,12-JAN-12,11-JAN-12,Flahi,,fr,174.94.125.176,ceben.luss@sympatico.ca,14564526,000000122503176,4,4,,5
315948,12-JAN-12,11-JAN-12,Ericka,,en,70.31.49.251,pardevi@bell.net,14572230,000000122503019,5,5,,5
315949,12-JAN-12,09-JAN-12,Jose,,en,65.94.123.101,djrick@bell.net,14538894,000000122437285,2,4,knowledge,3
315950,12-JAN-12,11-JAN-12,Chiraz,,en,76.65.172.245,rene777@sympatico.ca,14573068,000000122495243,5,5,"Everything was clear,no complaints on my side.",5
315951,13-JAN-12,12-JAN-12,Vincent,,en,184.146.78.207,landdlyall@sympatico.ca,14583196,000000122509793,3,3,have the problem fixed immeaditaly,4
315952,13-JAN-12,12-JAN-12,Zied,,fr,70.50.164.166,rosange.munger@sympatico.ca,14586976,000000122520307,5,5,,5
315953,13-JAN-12,12-JAN-12,Chenrup,,en,50.101.66.226,gloriaconnolly@sympatico.ca,14580724,000000122516213,5,5,"nothing, tech was great",5
315954,13-JAN-12,12-JAN-12,Halima,,fr,74.198.164.237,joeyscavone@bell.net,14582234,000000122512488,4,5,,4
315955,13-JAN-12,12-JAN-12,Viency,,en,184.144.128.25,ctt.jdl@sympatico.ca,14578652,000000122508363,1,1,,1
315956,13-JAN-12,12-JAN-12,Orlando,,en,69.157.51.185,maureeneross@sympatico.ca,14584384,000000122512923,2,4,Orlando asked me for my password and did not ask me for the BQ.. Identification number or who 's name the account was under.  That concerned me - I don't think I have ever given out my password.  Now I am wondering if I should be changing it?,3
315957,13-JAN-12,10-JAN-12,Luis,,en,64.231.132.35,rjzimm@bell.net,14559558,000000122472398,5,5,Luis was outstanding ... very thorough in attempting to resolve a complex problem ... and his English was excellent!!!,5
315958,13-JAN-12,12-JAN-12,Lilian,,en,65.95.168.167,harold.garnick@sympatico.ca,14581022,000000122512878,3,3,,3
315959,13-JAN-12,12-JAN-12,Vidya,,en,174.95.51.232,bieniewski@sympatico.ca,14577438,000000122506346,1,1,hire better specialists and from Canada,2
315960,13-JAN-12,12-JAN-12,Georges,,fr,67.68.251.119,jean-paul.auger@sympatico.ca,14581842,000000122507595,3,1,"Le technicien m'a dit qu'il transférait le problème à une autre personne, qu'il avait préparé une demande à cet effet et qu'on me rappellerait, 24 heures se sont écoulé et personne ne m'a appelé.",3
315961,13-JAN-12,12-JAN-12,Borhen,,fr,67.68.249.253,faugas05@sympatico.ca,14579998,000000122517898,3,4,Je ne comprends pas ...je n'ai pas fait d'appel à 15h30 mais seuluement à 13h31.Je crois que Bell aurait besoin de faire du ménage dans sa gestion.On m'a réclamé un modem alors que je l'avais retouné.....,3
315962,13-JAN-12,12-JAN-12,Kevin,,en,67.68.210.123,jatoodee@bell.net,14581730,000000122510458,5,4,,5
315963,13-JAN-12,11-JAN-12,Jeffery,,en,174.89.135.153,dhudson@bell.net,14565712,000000122502938,5,5,The replacement modeum was difficult to get going. The tech. Jeff was excellent having me try different instructions on the computer. I am very new at the computer and very basic he was very patient. I can't believe how smart he is in explaining to me what to try with out being here to see what the problem might be. Jeff asked me if there was anything else? The connection was then complete. Jeff is an employee of excellence and I wish to thank him again. ,5
315964,13-JAN-12,12-JAN-12,Karla,,en,65.92.32.107,jliefeld@sympatico.ca,14582104,000000122515717,5,5,Nothing,5
315965,13-JAN-12,12-JAN-12,Ashwini,,en,173.78.198.21,iblackstone@sympatico.ca,14581348,000000122516406,5,5,Nothing,5
315966,13-JAN-12,12-JAN-12,Shawn,,en,65.92.15.205,butchrogers@sympatico.ca,14577832,000000122517027,5,4,nothing,5
315967,13-JAN-12,12-JAN-12,Ramzi,,en,65.92.75.189,harrisfaille@sympatico.ca,14581032,000000122528594,5,4,continue being upfront about service slowdowns. it prevents concerned clients from tinkering with their pc. thxs,5
315968,14-JAN-12,09-JAN-12,Tony,,en,174.92.92.33,garceau.b@sympatico.ca,14539876,000000122432956,5,5,,5
315969,14-JAN-12,13-JAN-12,Med Salah,,fr,69.157.250.116,dgreen@bell.net,14592276,000000122552699,3,2,,5
315970,14-JAN-12,12-JAN-12,Etienne,,en,184.146.171.143,ken.mckinnon@sympatico.ca,14582820,000000122528729,5,5,,5
315971,14-JAN-12,13-JAN-12,Allan,,en,65.93.43.55,ttogtema@sympatico.ca,14601172,000000122551614,4,4,"your service was great,
my problem with online service is often:
 understanding the speaking.
I learned to tell that to the assistant,and then I am served by another person,wich I appreciate very much.  thankyou",5
315972,14-JAN-12,13-JAN-12,Irving,,en,174.91.7.208,yimmc@bell.net,14601710,000000122532748,5,5,,5
315973,14-JAN-12,13-JAN-12,Edwin,,en,70.26.35.100,DiGirolamos@sympatico.ca,14589348,000000122543447,5,5,,4
315974,14-JAN-12,12-JAN-12,Karla,,en,70.25.60.51,thuvu@sympatico.ca,14588338,000000122516586,5,5,,5
315975,14-JAN-12,13-JAN-12,Ahmednur,,en,74.15.242.60,lee.wainwright@sympatico.ca,14596070,000000122541171,4,1,"Ahmed was polite and seemed to know what he was talking about. I was transferred to Ahmed from Shawn(Sean?) in the Business Office for the purpose of having and appointment set up to complete the installation of my Essentials Plus internet service. I had received the B1 2 wire modem earlier in January and it did not come with any filters or necessary cables(ethernet & phone). Shawn said that it would take 4 to 5 days to ship the missing equipment to me and that the fastest way to resolve the issue was to arrange to have an install done and transferred me to Ahmed for that purpose. I advised Ahmed of how many filters I needed and what type and he said that someone would be at my home on Saturday between 11:00am and 12:00pm. Sean also gave me a confirmation number (122 540 693) which showed that I would not be charged for the install. At this point I was expecting to have my internet service up and running Saturday(today). No one showed to do the install.
Somewhere in the conversations I thought I had heard that ""Geek Squad"" would be doing the install so I called them first when nobody had shown by 1:30pm. They had no record of a service request.
I then called Bell Internet Services and spoke to David? in the Business Office. He said he would look into it for me and put me back on hold. Someone else picked up my call and I went through the explanation again. I then asked to be transferred back to the Business Office and another gentleman took my call. The long and short of it is that it will take another 5 to 7 days for the missing equipment to get here and it looks like I'll be doing a ""self-install"".
So, no, I am not all satisfied with the service I received in this regard but do not necessarily place the blame on any one individual.
Lee Wainwright
613-832-1625",3
315976,14-JAN-12,13-JAN-12,Rudys,,en,70.51.224.62,harrison5@sympatico.ca,14594008,000000122539377,5,5,,5
315977,12-JAN-12,07-JAN-12,Raj,,en,174.93.55.147,margaret.gulston@sympatico.ca,14524048,000000122397045,3,2,I need help with my account and I ended up with information on my wife's account.,3
316459,12-JAN-12,11-JAN-12,Soumia,,fr,70.29.219.218,andre.hamon2@sympatico.ca,14563190,000000122481211,4,,"Cet appel était le troisième.Un premier appel avec confirmation: 121306490 avait été fait en novembre mais sans suivi de votre part,quelqu'un devait me contacter.Un deuxième peu avant 9:58 hre ce mercredi et lorsque la préposé a fait le transfert vers une personne supérieure ,elle a raccroché la ligne.Il a fallu que je rappelle de nouveau.                                                                                  Le"" dernier""  préposé a bien répondu à mes questions et en parti à mes attentes.Il ne pouvait faire plus personnellement.                                               Mais je considère que l'augmentation des coûts de mon internet est abusif ,je suis passé de frais mensuel de $51.90 en janvier 2011, à $70.90 en janvier 2012, soit $19.00 de plus,ce qui veut dire plus de 36% d'augmentation.                                                                              Et encore on m'avait annoncé une augmentation de $2.00 en novembre, pour janvier et il semble d'après le préposé qu'elle ne sera pas annulé par la dernière de $5.00 qui ne m'avait pas été annoncé et devrait être appliquée sous peu.Je considère que mes frais devrait être réévalué comme je l'avais demandé en novembre dernier et rajusté à une augmentation plus raisonnable.",2
316460,12-JAN-12,11-JAN-12,Casey,,fr,70.26.203.23,rachelle-ouellette@sympatico.ca,14572836,000000122485635,5,5,,5
316461,12-JAN-12,11-JAN-12,Luis,,en,74.112.41.210,rugged101@bell.net,14573622,000000122487026,5,5,Get more operators. Had to wait 40 min to get anyone on the phone,3
316462,12-JAN-12,11-JAN-12,Mohamed,,fr,76.68.201.98,mckeown-giguere@sympatico.ca,14571082,000000122482385,5,5,rien de plus,4
316463,13-JAN-12,12-JAN-12,Venkatesh,,en,65.93.148.201,brent.pennington@sympatico.ca,14577694,000000122510381,5,5,Nothing,5
316464,13-JAN-12,10-JAN-12,Dhanasekar,,en,74.198.164.2,nlkwong@sympatico.ca,14558172,000000122470010,1,1,"First of all, there is more than ""one"" thing, too long to list.  All I can say is Bell break their promise even I was with you guys more than 11 years, and I will never use any of your service again and will share my poor experiences with everyone I know.",1
316465,13-JAN-12,11-JAN-12,Ruth,,en,206.172.0.205,stan.march@sympatico.ca,14574440,000000122505405,5,5,improve the audio quality of the connection.,5
316466,13-JAN-12,08-JAN-12,Ronald,,en,70.53.46.156,wake1@sympatico.ca,14535614,000000122420348,2,2,"I had tried to log in to the golf channel and ran into difficulty, called Bell to resolve it, and your agent spent more than an hour with no appreciable results. A supervisor called back in the evening, was still unsuccessful, so I asked to have him just cancel the whole thing.",3
316467,13-JAN-12,11-JAN-12,Reuben,,en,99.240.194.135,charles.chappell@sympatico.ca,14564620,000000122483899,4,3,,3
316468,14-JAN-12,13-JAN-12,Stephen,,en,184.147.17.59,r.willett@sympatico.ca,14598808,000000122542620,1,1,proper information .the information was false and thanks to future shop i can have a second computer with out running wires from my modem.,3
316469,14-JAN-12,13-JAN-12,Earl,,en,65.95.226.170,kfdoe@bell.net,14595660,000000122535740,5,5,,5
316470,14-JAN-12,11-JAN-12,Ajay,,en,184.145.86.188,ds_smith@sympatico.ca,14566030,000000122497041,3,2,Listen to my input more. Problem was not resolved until next day.,2
316471,14-JAN-12,13-JAN-12,William,,en,70.30.21.211,kalimash@sympatico.ca,14595436,000000122554046,5,5,"Nothing, becuase the agent William was very patient with me (I'm not too computer incline) and he really new what he was doing",3
316472,14-JAN-12,12-JAN-12,Pascal,,en,74.15.253.172,cankee@sympatico.ca,14577922,000000122513822,4,4,"I don't mean to sound biased at all, but the representative had a heavy accent that took some getting used to at the beginning of the conversation.  He was, however, very helpful, answered my questions and processed the change in internet service from Wimax to a turbo-hub.",4
316473,14-JAN-12,12-JAN-12,Mehdi,,fr,76.69.228.100,louise.moreau2@sympatico.ca,14583670,000000122520596,5,5,"Résoudre la situation du premier coup avec l'autre représentant au premier appel. Ceci n'enlève rien à l'excellent travail de Monsieur Mehdi, qui a corrigé le tout.

",5
316474,14-JAN-12,13-JAN-12,Rahma,,fr,76.69.191.154,veillet74@bell.net,14601280,000000122536193,5,5,non tout etait parfait,5
316475,14-JAN-12,09-JAN-12,Zulfiquar,,en,69.159.201.174,wayjorobinson@sympatico.ca,14547508,000000122451793,5,5,,5
316476,14-JAN-12,13-JAN-12,Jamie,,en,74.14.116.50,hrica@sympatico.ca,14594200,000000122552465,5,4,Less waiting time.  I was on hold for 20 minutes! Too too long.,5
316477,14-JAN-12,13-JAN-12,Salvador,,fr,70.55.208.213,monta74@bell.net,14597682,000000122535378,1,1,Retablir mon internet,1
316478,14-JAN-12,13-JAN-12,Diaraye,,fr,70.55.208.213,monta74@bell.net,14597684,000000122548014,1,1,,1
316479,13-JAN-12,12-JAN-12,Luis,,en,184.144.44.129,rmedhurst@sympatico.ca,14586752,000000122518956,2,2,"I would have preferred to speak with someone who could speak better english, preferrably a Canadian.",
316480,13-JAN-12,12-JAN-12,Edwin,,en,184.144.44.129,rmedhurst@sympatico.ca,14586754,000000122509225,2,2,Use a Canadian instead of a person in another country.,1
316481,13-JAN-12,12-JAN-12,Eliena,,en,173.221.129.26,hirshman@sympatico.ca,14581208,000000122526607,1,1,chat agent was completely obtuse,1
316482,13-JAN-12,12-JAN-12,Chat,,en,65.95.197.161,norm.smith@sympatico.ca,14585444,000000122512811,3,2,"Getting my main problem resolved; namely, increasing my internet speed (supposed to get 6 MBPS but am only getting 2.5-2.6 Mbps which only meets my minimum requirements and will not meet my future needs which are not too far off into the future.  This will require an upgrade at Bell (new sockets as I understand).  Note that I will likely transfer all my Bell services to another provider if this problem is not resolved in the near future.",3
316483,13-JAN-12,12-JAN-12,Leila,,fr,174.91.190.121,maurice.regnier@sympatico.ca,14584390,000000122525209,5,4,"Leila fut d'une patience, d'une persévérance et d'une amabilité admirable et modèle à mon égard compte tenu de mes 80 années et de mon ignorance des technicités de l'informatique et surtout des subtilités de notre cellulaire auquel la solution du problème exigeait lutilisation en vue d'obtenir la lecture d'un code.",5
316484,13-JAN-12,12-JAN-12,Jay,,en,174.95.103.61,eric.beardsworth@sympatico.ca,14579786,000000122510367,5,4,,4
316485,13-JAN-12,12-JAN-12,Meriam,,fr,76.68.139.107,docyr@sympatico.ca,14579382,000000122530495,5,5,,5
316486,13-JAN-12,12-JAN-12,Chad,,en,184.144.22.175,mannr@sympatico.ca,14584026,000000122529604,5,5,,5
316487,14-JAN-12,13-JAN-12,Edgar,,en,65.94.205.253,ssivasubramani@sympatico.ca,14600412,000000122554485,5,5,n/a,5
316488,14-JAN-12,13-JAN-12,Karthika,,en,65.94.203.187,ed.marilyn@bell.net,14592658,000000122547511,4,5,,4
316489,15-JAN-12,14-JAN-12,Sonia,,fr,174.93.251.184,jardincache@sympatico.ca,14606190,000000122558235,5,5,PAs grand chose...,5
316490,15-JAN-12,13-JAN-12,Prem,,en,67.71.143.75,rchaput@bell.net,14598956,000000122531375,5,5,,5
316491,15-JAN-12,14-JAN-12,Darlene,,en,70.50.60.38,rzitko@bell.net,14610042,000000122562436,3,1,,1
316975,12-JAN-12,09-JAN-12,Krutthiga,,en,207.164.79.113,pcogs@sympatico.ca,14544800,000000122449916,5,5,,5
316976,12-JAN-12,11-JAN-12,Richard,,en,70.49.224.136,fiveharts@sympatico.ca,14566612,000000122484101,5,5,There was nothing.,5
316977,12-JAN-12,11-JAN-12,Gaudenz,,en,70.31.80.145,jsimpson7@sympatico.ca,14568938,000000122491076,1,1,I was not able to send a text message from my computer to a non bell cell phone. The representative told me that I could. ,3
316978,12-JAN-12,11-JAN-12,Reuben,,en,184.147.32.109,benitacollini@sympatico.ca,14563750,000000122492975,5,5,nothing,5
316979,12-JAN-12,11-JAN-12,Mohamed,,fr,67.70.24.138,yvoncol@bell.net,14575948,000000122483928,5,5,rien,5
316980,12-JAN-12,09-JAN-12,Emmanuelle,,en,70.48.56.164,lolalond@sympatico.ca,14542764,000000122427813,5,5,,5
316981,12-JAN-12,11-JAN-12,Kevin,,en,174.89.67.222,doove@sympatico.ca,14565926,000000122483903,4,5,,4
316982,12-JAN-12,11-JAN-12,Sam,,en,70.27.181.200,candggenereux@sympatico.ca,14564342,000000122489864,5,5,,5
316983,12-JAN-12,11-JAN-12,Martina,,en,174.92.100.185,michael_ovenden@bell.net,14571276,000000122492652,3,4,"My wireless internet connection wasn't working and I wasn't happy that, from what I was told, that I couldn't still use my current SSID user name and password that I was previously using and had to change both.  I don't see why that was necessary.",3
316984,12-JAN-12,11-JAN-12,Gaudenz,,en,65.92.154.253,joannechevrier@sympatico.ca,14568616,000000122503749,5,5,,4
316985,12-JAN-12,11-JAN-12,Selassi,,fr,70.51.10.111,claude.lepine@sympatico.ca,14564822,000000122496135,5,4,"Demeurer à l'écoute, ce qui a été fait.",4
316986,12-JAN-12,11-JAN-12,Carolina,,fr,76.69.230.6,margot.demers@sympatico.ca,14570680,000000122482986,,1,"Carolina est bien gentille mais ce n'est pas elle qui resout les problêmes. Le représentant venu hier et revenu ce matin me dit qu'il avait ""trouvé le bobo"" et fait les réparations. Time will tell!!",
316987,12-JAN-12,11-JAN-12,Romeo,,en,70.27.63.245,wilf.fryday@sympatico.ca,14575670,000000122488593,4,4,"Explain in layman's terms what was wrong with my service to cause the interruption in e mail reception for one week.

Leaving aside earlier frustrations in getting the service set up at our new residence in the fall and early winter, the service this time in resolving the problem was efficient.   Took only a minute or  two.",
316988,12-JAN-12,09-JAN-12,Sergio,,en,76.64.213.157,barry.puskas@sympatico.ca,14537026,000000122436818,4,4,took 25 minutes to phone me back after advising that it would take 2 minutes to check my line,4
316989,12-JAN-12,11-JAN-12,Aroua,,fr,69.158.69.246,familleproulx0@sympatico.ca,14566538,000000122486674,5,5,,5
316990,12-JAN-12,09-JAN-12,Ruth,,en,70.49.231.47,theblastorahs@sympatico.ca,14546998,000000122450790,5,4,,5
316991,12-JAN-12,11-JAN-12,Tom,,en,64.231.227.242,tomodie@sympatico.ca,14575156,000000122494510,5,5,"Bell should have been more upfront about offering new rate packages to their TV subscribers.  By making us have to do the asking it makes them look like money grubbers trying to squeeze every last cent out of us. 

Please hurry up and provide us with the local TV you are required to provide. We have been with you for years, still waiting for CKCO Kitchener to be added.",5
316992,12-JAN-12,10-JAN-12,Edwin,,en,65.92.214.65,paul088@sympatico.ca,14558622,000000122460149,2,2,Could have fixed my email on my first call.  It took a second call two days later and it was fixed in 5 minutes.  I never received a phone call as promised.,3
316993,12-JAN-12,11-JAN-12,Divya,,en,74.15.60.111,gdeunsch@sympatico.ca,14566946,000000122491295,5,5,,5
316994,13-JAN-12,12-JAN-12,Atoiya,,en,69.158.134.63,n.e.fietsch@sympatico.ca,14585218,000000122507989,4,4,"As a VERY long time customer of Bell, I believe that special rates should be an automatic service provided as a LOYALTY incentive feature to us. In this current stressed monetary envoirement Bell should appreciate , have the interests & concerns of their long time customers at heart who have supported you over many years for good service etc  As a senior, I thank you very much & trust these comments will be considered under review.",4
316995,13-JAN-12,03-JAN-12,Julio,,en,65.93.45.36,ysander@sympatico.ca,14472798,000000122301088,5,5,"
I COULD COMPLETLY UNDERSTAND THE REP AS HE HAD A CLEAR VOICE WITH NO ACCENT THAT WOULD HAVE MADE IT HARD TO UNDERSTAND.HIS VOICE WAS AUDIBLE AND MADE IT A GOOD INTERACTION.",4
316996,14-JAN-12,13-JAN-12,Jdey,,fr,69.157.250.116,dgreen@bell.net,14592278,000000122550309,5,5,,5
316997,14-JAN-12,13-JAN-12,Sowjanya,,en,74.14.2.174,janwyman@sympatico.ca,14594646,000000122550696,3,1,I called the number listed on a letter I received from Bell regarding the internet sevice I currentl subscribe to being discontinued.  I was advised by the representative that the number listed was not the number to call and was provided with a new number.  She transfered me to a different department and after being on hold for 40 minutes I hung up.,2
316998,14-JAN-12,13-JAN-12,Tony,,en,174.91.82.6,bmoore@sympatico.ca,14590800,000000122551006,5,5,,5
316999,14-JAN-12,13-JAN-12,Arjuman,,en,64.231.167.239,j.rendl@sympatico.ca,14594478,000000122537413,5,4,?????????????,5
317000,14-JAN-12,13-JAN-12,Gopi Rathinam,,en,174.91.49.109,ed.jackson@sympatico.ca,14592656,000000122543488,4,3,More information on my wireless modem feature,3
317001,14-JAN-12,12-JAN-12,Ana,,en,184.145.96.76,johngame@sympatico.ca,14582298,000000122529769,5,5,,5
317002,14-JAN-12,13-JAN-12,Gilberto Jose,,en,174.92.223.215,wadakesh@sympatico.ca,14601394,000000122535021,4,4,,4
317003,14-JAN-12,13-JAN-12,Tyrone,,en,76.67.156.155,davenjoan@sympatico.ca,14592024,000000122534240,5,5,,5
317004,14-JAN-12,12-JAN-12,Eliena,,en,184.147.57.210,aschollen@sympatico.ca,14577052,000000122522436,5,4,,4
317005,14-JAN-12,13-JAN-12,Lamya,,en,64.228.84.132,hadora@sympatico.ca,14593956,000000122535418,5,5,o,5
317006,14-JAN-12,13-JAN-12,Pradeep,,en,174.89.70.88,ruth.max.8@bell.net,14599566,000000122535865,1,1,"I had great assistance last week (from El Salvador) and had my computer up and running rather quickly.  This week, I was told to take my computer to a technician for help. ",3
317007,14-JAN-12,13-JAN-12,Tyrone,,en,64.231.43.220,bonnie.burlingham@sympatico.ca,14590852,000000122539843,5,5,"nothing
",5
317008,14-JAN-12,12-JAN-12,Carlton,,en,174.89.100.124,mperepe@sympatico.ca,14585052,000000122509640,5,,"My new computer stop loading internet
Mr carlton try to fix but fail to fix it .
problem with computer?
my computer is garanty I trade, purchase new one",
317009,14-JAN-12,12-JAN-12,Vidya,,en,70.27.234.211,martin.cremin@bell.net,14584286,000000122506176,5,5,"Based upon my previous answers, I really do not have anything to add.",4
317010,14-JAN-12,09-JAN-12,Orlando,,en,70.50.7.40,wamurphy@bell.net,14547500,000000122448224,5,5,Nothing,4
317011,12-JAN-12,11-JAN-12,Ksouri,,fr,76.65.85.9,helenefortin@sympatico.ca,14567540,000000122501220,5,5,"compte tenu de mon àge, ca va très vite.
Mais bon. Impressionnant de perdre le
contrôle de son ordi.",5
317012,12-JAN-12,10-JAN-12,Oussema,,fr,174.92.185.44,henriettelaberge@sympatico.ca,14553466,000000122473313,5,5,,5
315499,14-JAN-12,13-JAN-12,Lahouari,,fr,184.144.226.64,claude.michon@bell.net,14591518,000000122537908,5,5,"On aurait du m'appeler pour me dire que le technicien ne viendraitpas le matin.
J'ai appelé votre bureau et on m'a envoyé un technicien pour 13 1/2 hres, il a fait un excellent travail, un gros merci.",5
315500,14-JAN-12,12-JAN-12,Jessica,,en,70.24.18.6,dbook@sympatico.ca,14578972,000000122510784,4,4,,4
315501,14-JAN-12,13-JAN-12,Calvin,,en,64.231.206.206,madion224@bell.net,14596666,000000122540170,5,5,,5
315502,14-JAN-12,02-JAN-12,Sergio,,en,174.89.103.157,brad.cumming@sympatico.ca,14444936,000000122279678,5,5,Nothing,5
315503,14-JAN-12,11-JAN-12,Souhail,,fr,70.30.183.232,rondo.sculpture@sympatico.ca,14573484,000000122499936,5,5,rien,5
315504,14-JAN-12,13-JAN-12,Nizar,,fr,74.58.102.61,daniel.lepape@bell.net,14591900,000000122550764,1,1,"Remettre immédiatement ma connection Internet qui a été coupée. SVP Veuillez procéder immédiatement à la remise en état de la connection à la suite de la coupure à distance que vous avez effectué sans raison le 13 janvier dernier. Cette situation m'occasionne des inconvénient majeurs

Merci",1
315505,14-JAN-12,03-JAN-12,Joseph,,en,99.236.142.183,mariawoodley@sympatico.ca,14466846,000000122298896,1,1,"Absolutely nothing, once the damage is done, it can not be undone, and thats why after 30 something years with Bell, I now swithed everything to Rogers who know how to speak to and how to treat their customers.Such a shame!!!!",1
315506,14-JAN-12,26-DEC-11,Monica,,en,65.92.109.109,beei@sympatico.ca,14362430,000000122131131,5,4,can't think of anything that could have been done better. Monica did her best..,5
315507,14-JAN-12,13-JAN-12,Hector,,en,174.88.121.199,howard_514@sympatico.ca,14594186,000000122539880,3,2,"Hector and Shaun were the best rep we'v e spoken with yet. Polite and Seems to. have resolved that problem. ALTHOUGH I'm still not happy about Bell allowing other people on my account with no respect of my consent or knowledge That is a real stain on my respect for Bell as a company that SO CALL CARES Or has any interest in my business with phone companies. You need more personal like these men. Although I still am not confident this messed up account is resolved with out more personel like these 2. The other 5 or 6 I've spoken to should go sell cars.   Thanks I'm sure you're billing department will phone again 4 or 5 times this week too. Over Bell ADDING some one elses phone. internet, satilite on my account Thanks Have a better two weeks then We've had ",2
315508,14-JAN-12,13-JAN-12,Djouaihia,,fr,174.94.124.236,lisandre.lachance@sympatico.ca,14596236,000000122538909,5,5,Tout est OK,5
315509,14-JAN-12,14-JAN-12,Zied,,fr,65.93.154.190,josee.charpentier@sympatico.ca,14595242,000000122554724,5,5,"J'aimerais ajouter que comparativement à mon dernier appel, votre représentant fut très efficace. Cependant, il y a une chose que j'aimerais vous faire part: la tonalité avec laquelle on peut entendre le représentant est faible. On parle avec une personne qui semble parfois au bout de monde du moins, c'est ce qui m'est arrivé la fois précédente. Je devais continuellement faire répéter et cela devenait exaspérant. Je commençais vraiment à songer à changer de fournisseur internet. Mais, hier, ce fut excellent. Continuez de conserver ce support avec une tonalité meilleure mais quand à votre représentant, il a été très coopérant et efficace. Merci.",4
315510,14-JAN-12,13-JAN-12,Ronald,,en,74.15.29.48,alexissharrow@sympatico.ca,14589946,000000122545095,5,5,,4
315511,14-JAN-12,13-JAN-12,Mohammed,,en,174.89.24.16,kenso@sympatico.ca,14595622,000000122539305,5,5,,5
315512,14-JAN-12,05-JAN-12,Wynbert,,en,74.12.122.88,hertzberg.ivanoff@sympatico.ca,14494566,000000122346130,4,4,"Retrieve the file that I lost, but was not retrievable.",4
315513,15-JAN-12,13-JAN-12,Priyanka,,en,184.147.230.121,alan_horne@sympatico.ca,14589904,000000122554297,3,2,New Internet service is fine! But we were left with no telephone service!,3
315514,15-JAN-12,13-JAN-12,Jean,,en,69.159.75.73,clancey@bell.net,14591502,000000122550614,5,5,,5
315515,15-JAN-12,13-JAN-12,Brenda,,en,70.29.37.90,grassy1@sympatico.ca,14593816,000000122543548,5,5,,5
315516,15-JAN-12,14-JAN-12,Chuck,,en,174.89.54.180,hopalee0799@sympatico.ca,14605840,000000122572348,5,5,Na,4
315517,15-JAN-12,14-JAN-12,Bob,,en,76.70.68.164,formar_3@sympatico.ca,14605068,000000122563331,5,5,,5
315518,15-JAN-12,14-JAN-12,Ashwini,,en,76.69.32.28,smuto@bell.net,14610604,000000122555195,4,5,,5
315519,15-JAN-12,14-JAN-12,Estephania,,en,70.48.6.240,lissalane@sympatico.ca,14607504,000000122555887,4,5,"The only thing you should do is have all your representatives from Canada. This interaction was fine, but the previous five were not as I could not understand the representative. ",1
315520,15-JAN-12,12-JAN-12,Lohith,,en,70.26.52.68,mary.paul@sympatico.ca,14584314,000000122513015,4,3,,4
315521,15-JAN-12,12-JAN-12,Sana,,en,70.26.52.68,mary.paul@sympatico.ca,14584316,000000122506541,4,3,,4
315522,15-JAN-12,13-JAN-12,Edwin,,en,216.209.148.64,martinfarming@bell.net,14597004,000000122539816,4,5,,4
315523,15-JAN-12,14-JAN-12,Vidya,,en,65.94.58.137,jcrisci@sympatico.ca,14606276,000000122555153,5,5,nothing,5
315524,15-JAN-12,14-JAN-12,Juan,,en,65.95.95.35,vi.henderson@sympatico.ca,14611408,000000122555817,5,4,,5
315525,15-JAN-12,14-JAN-12,Sondes,,fr,69.159.136.248,germain.ethier@sympatico.ca,14605368,000000122557977,4,4,"Dans mon cas, me donner accès au code nécessaire pour résoudre mon problème par courriel aurait été beaucoup plus simple que de m'obliger à donner un numéro de cellulaire pour que je puisse le recevoir par texto.  Ce n'est pas tout le monde qui utilise un cellulaire.",4
315526,15-JAN-12,14-JAN-12,Gustavo,,en,74.15.101.92,sherrihorton@bell.net,14610438,000000122563121,5,5,n/a,5
315527,15-JAN-12,14-JAN-12,Susan,,en,74.12.121.51,kokokiwy@sympatico.ca,14607142,000000122568120,5,5,,5
315528,15-JAN-12,14-JAN-12,Ashwini,,en,184.147.60.174,joesa@sympatico.ca,14606618,000000122569283,5,5,,5
315529,15-JAN-12,14-JAN-12,Fathi,,fr,76.67.162.101,benoperu@sympatico.ca,14602986,000000122563842,5,5,,5
315530,15-JAN-12,14-JAN-12,Karina,,en,174.88.132.177,cbart@sympatico.ca,14603516,000000122570003,4,4,,5
315531,15-JAN-12,14-JAN-12,Chenara,,en,76.70.74.55,barkerdj@sympatico.ca,14602888,000000122560804,5,5,Nothing,5
315532,15-JAN-12,14-JAN-12,Sonia,,fr,174.93.251.184,jardincache@sympatico.ca,14606188,000000122558757,5,5,Dans l'ensemble la dame a fait tout son possible pour répondre à quelqu'un qui n'est pas tombé dans la marmite Internet en naissant...,5
315533,15-JAN-12,13-JAN-12,Samia,,fr,65.93.160.116,papa_georges@sympatico.ca,14598264,000000122533799,4,4,,5
315534,15-JAN-12,14-JAN-12,Jennifer,,en,174.92.53.226,rk316@sympatico.ca,14609714,000000122556222,5,5,"Nothing, i was very satisfied with the service. The rep was very friendly and helpful.",5
315535,15-JAN-12,14-JAN-12,Jeannette,,en,69.156.111.164,pjdc@sympatico.ca,14609306,000000122571874,4,4,"Person I spoke to was good, but at times seemed to lose a little patience with me.
",4
315536,14-JAN-12,13-JAN-12,Rebeca,,en,76.68.95.110,dkrogers@bell.net,14592380,000000122538153,5,5,,5
315978,12-JAN-12,29-DEC-11,Wilson,,en,67.70.28.124,mike.chuchryk@sympatico.ca,14412694,000000122207354,1,4,"It took more than one week to resolve a simple problem. What terrible service considering we rely on the internet for so many things.
I am seriously considering switching to a new internet supplier.",1
315979,12-JAN-12,05-JAN-12,Mukesh,,en,64.229.208.228,don.tremblay73@sympatico.ca,14492616,000000122343418,4,4,No comment at this time.,4
315980,12-JAN-12,10-JAN-12,Karen,,en,76.71.153.84,rriches000@sympatico.ca,14559808,000000122469419,1,1,"Bell internet service should have reps in Canada.
When your crappy modems break down (this is my 3rd one since 09 and my second one since Aug./11) you should have a quicker turnaround for delivery than 3 - 5 business days ...... do you really think that is good service in todays market!?? I don't - it stinks. I've been without internet service for 2 weeks since Aug. 11/11, that is unacceptable in todays world ..... maybe it's time for me to change providers.
Ridiculous, just ridiculous.  ",1
315981,12-JAN-12,08-JAN-12,Vikram Aditya,,en,184.148.179.39,belanger.louis@sympatico.ca,14528668,000000122417848,5,5,,5
315982,12-JAN-12,11-JAN-12,Gayathri,,en,174.94.65.68,gerald.fritz@sympatico.ca,14566994,000000122493331,5,4,,5
315983,13-JAN-12,12-JAN-12,Jose,,en,69.158.66.167,stoneytwo@sympatico.ca,14587958,000000122508938,4,4,,5
315984,13-JAN-12,11-JAN-12,Hassen,,fr,184.144.161.72,colettebirks@sympatico.ca,14564922,000000122489330,4,4,mieux articuler le code de passe pour ouvrir mon e-mail.On m'a dit g comme george au lieu de j comme jean.Ceci a causé un grand délai chez la boutique Bell.,5
315985,13-JAN-12,11-JAN-12,Melinda,,en,76.67.109.117,rdora@sympatico.ca,14573012,000000122494803,5,5,I was told I would receive an e-mail about this with the confirmation at rickdickie@hotmail.com but did not I even checked my junk mail but did not see it. So I called the next day to see what happened. \i do have the confirmation number about my agreement and was told that was good enough. so thanks. ,5
315986,13-JAN-12,21-DEC-11,Moez,,fr,70.51.145.115,evelyn.dawson@sympatico.ca,14315652,000000122047593,4,4,,5
315987,13-JAN-12,11-JAN-12,Vikram Aditya,,en,70.30.31.38,peter.huebert083@sympatico.ca,14572464,000000122487737,4,4,,5
315988,13-JAN-12,08-JAN-12,Souhir,,fr,174.93.149.77,louloumax@sympatico.ca,14532550,000000122422346,5,5,CELA A ÉTÉ FAIT,5
315989,13-JAN-12,12-JAN-12,Edwin,,en,184.146.85.181,tobeh@bell.net,14588386,000000122511066,5,5,To know why the outage happened in our area. It was raining at that time. Was it weather related ?,5
315990,14-JAN-12,13-JAN-12,Niyaz,,en,67.68.17.19,boatchick@sympatico.ca,14590810,000000122552012,4,5,actually i was very pleased with the gentlemen who helped me - he did not rush and answered all my questions no matter how many times I asked them.  I also liked the fact that he took over the PC and did it himself as it would have taken much longer if I was walked through it.  I was more than pleased with his service and feel he should be told so.,5
315991,14-JAN-12,12-JAN-12,Mohamed,,fr,76.67.87.227,progexionbr@sympatico.ca,14586142,000000122509281,4,3,,2
315992,14-JAN-12,13-JAN-12,Gaudenz,,en,70.53.146.37,jraez@sympatico.ca,14595310,000000122537279,4,5,,4
315993,14-JAN-12,13-JAN-12,Ayesha,,en,74.12.16.159,smithnwesson@sympatico.ca,14600272,000000122543554,5,5,Nothing. I was extremely impressed with the service I recieved. Ayesha called several times to check on my internet connection and see if it was working.,5
315994,14-JAN-12,10-JAN-12,Jameel Jabri,,en,174.88.18.142,byas6@sympatico.ca,14549936,000000122477374,5,5,Nothing,5
315995,15-JAN-12,14-JAN-12,David,,en,70.30.81.243,bigmtoronto@sympatico.ca,14603048,000000122567910,2,2,"he could have tried to listen to what i was attempting to tell him istead of keep cutting me off. i've never had to enter a password on my comp to access the net as it was always set as administratorfor the past several years by my son to make it easy for me to use as i'm in my 70's. and he put a ""broadband icon"" on my desk-top that required a password i never had before. he didn't give me time to explain this, just kept cutting me off to say what he was doing. i was totally frustrated and decided to not bother trying to correct him.",3
315996,15-JAN-12,14-JAN-12,Saifuddin,,en,70.30.81.243,bigmtoronto@sympatico.ca,14603050,000000122563809,4,4,,4
315997,15-JAN-12,14-JAN-12,Edgar,,en,174.94.23.84,joshuabear@sympatico.ca,14606726,000000122572404,5,5,New and better router. Why is it a g router and not an n router. ,3
315998,15-JAN-12,14-JAN-12,Edwin,,en,70.30.81.243,bigmtoronto@sympatico.ca,14603052,000000122569720,4,3,,3
315999,15-JAN-12,12-JAN-12,Karen,,en,184.148.8.122,whitwat@sympatico.ca,14588882,000000122526692,4,4,"This is not the first time, that I when I have communicated with BELL, I have been told that I could upgrade/increase capacity or get a better package.  What annoys me is that I believe BELL should atomatically notify its clients of upgrades that do not include fee increase.",3
316000,15-JAN-12,14-JAN-12,Kevin,,en,70.29.12.53,ktomlinson58@sympatico.ca,14607182,000000122563079,5,5,Nothing . . . it was excellent.,5
316001,15-JAN-12,14-JAN-12,Quintin,,en,74.15.57.172,robert.kilgar@sympatico.ca,14609778,000000122557907,5,5,Nothing,5
316002,15-JAN-12,14-JAN-12,Edwitch,,en,65.94.200.83,b__57@sympatico.ca,14602820,000000122571238,5,5,,4
316003,15-JAN-12,14-JAN-12,Kumar,,en,64.231.97.216,authier@sympatico.ca,14602784,000000122558194,5,5,everything went well so i wouldn't change nothing,5
316004,15-JAN-12,14-JAN-12,Ginette,,fr,174.95.97.157,clebeuf@sympatico.ca,14603786,000000122566683,5,5,"Excellente courtoisie, surtout lorsque j'avais de la difficulté à comprendre. Merci.",5
316005,15-JAN-12,14-JAN-12,Moncef,,fr,65.92.213.34,patrick.demars@sympatico.ca,14609100,000000122559524,5,5,,5
316006,15-JAN-12,14-JAN-12,Geoff,,en,184.146.144.30,smhong@sympatico.ca,14610590,000000122564122,4,4,The option (Fibe25) I wanted to have isn't available yet to my home.  It makes me feel far behind from many others.  ,4
316007,15-JAN-12,14-JAN-12,Pascal,,en,65.95.228.130,xyamaca2000@sympatico.ca,14611642,000000122563959,4,4,,4
316008,15-JAN-12,14-JAN-12,Gustavo,,en,65.92.66.102,jbmazzuca@sympatico.ca,14606240,000000122562338,5,5,,3
316009,15-JAN-12,14-JAN-12,Abdul,,en,76.67.104.13,aramsaycma@sympatico.ca,14602666,000000122566258,5,3,this is difficult answer as your adviisor was experiencing technical difficulties - system down,4
316010,15-JAN-12,14-JAN-12,Priyanka,,en,65.95.191.35,dzidra.krumins@sympatico.ca,14604638,000000122572247,4,4,"The connection was poor. Had to ask to 
repeat every answer.",5
316011,15-JAN-12,14-JAN-12,Margaret,,en,174.93.34.200,herbertw@sympatico.ca,14605764,000000122564922,4,4,,5
316012,15-JAN-12,14-JAN-12,Shyam,,en,70.54.35.220,herbogar@sympatico.ca,14605766,000000122567179,4,4, ,4
316013,15-JAN-12,14-JAN-12,Ahmednur,,fr,69.156.163.211,pethel@sympatico.ca,14609222,000000122564575,5,4,,5
316014,13-JAN-12,12-JAN-12,Shaik Rameez,,en,65.95.246.62,c.m.mccullough@sympatico.ca,14577870,000000122529526,4,5,,5
316492,15-JAN-12,14-JAN-12,Abid,,en,67.71.56.52,crowleycharls@sympatico.ca,14603936,000000122572060,5,5,,5
316493,15-JAN-12,14-JAN-12,Nabil,,fr,174.88.158.172,sylvielaroche@sympatico.ca,14610926,000000122570974,5,5,rien,4
316494,15-JAN-12,12-JAN-12,Ali,,en,74.15.3.70,davidjang@sympatico.ca,14578952,000000122506794,4,4,,4
316495,15-JAN-12,14-JAN-12,Mohamed Ali,,fr,184.144.179.221,atremblay30@sympatico.ca,14602766,000000122557429,2,4,dites a vos tchnicien de parler plus fort j ai eu beaucoup de misere a l entendre je lui ai dit plusieurs fois de parler plus fort pour le reste c est ok,4
316496,15-JAN-12,14-JAN-12,Gayathri,,en,132.246.140.1,mhupe03@sympatico.ca,14608288,000000122555259,5,,,3
316497,15-JAN-12,14-JAN-12,Afroze,,en,70.50.91.113,dbaltjes@sympatico.ca,14604174,000000122558288,4,4,He was very nice and helpful and professional but he had a very strong accent and had to repeat himself quite a bit which made me uncomfortable and I felt bad that I could not understand him.  It is only because I work with alot  of different people that I was able to understand him and even I had to really concentrate to do so.,5
316498,15-JAN-12,14-JAN-12,Haythem,,fr,70.55.64.37,allal.lahrichi@bell.net,14602422,000000122572230,1,1,,2
316499,15-JAN-12,14-JAN-12,Imen,,fr,67.70.51.96,colette.veilleux@bell.net,14603844,000000122559133,4,4,Tout a été fait avec une grande patience de la part de celle qui m'a répondue..et je l'apprécie beaucoup,4
316500,15-JAN-12,14-JAN-12,Gopi Rathinam,,en,69.157.1.253,mieka@sympatico.ca,14608386,000000122559647,5,5,Nothing Gopi was pleasant to deal with and was very helpful. He resolved both my problems. I wouldn't mind dealing with him again. He was very patient with me and helped explain some computer stuff I didn't  understand  when he tried to help.,5
316501,15-JAN-12,13-JAN-12,Meriam,,fr,76.71.170.88,audice@sympatico.ca,14590378,000000122551969,1,2,Réussir a me fournir plus vite la pièce qui est brisée. Je suis toute la fin de semaine avec un internet qui fonctionne a moitié du temps. En plus depuis que j'ai ce modem c'est la 3 fois que cette pièce brise. ,2
316502,15-JAN-12,14-JAN-12,Noureddine,,fr,65.92.167.21,rm.ouimet@sympatico.ca,14609730,000000122562217,5,5,,3
316503,15-JAN-12,14-JAN-12,Prince,,en,76.67.196.150,ruth.sis@sympatico.ca,14609998,000000122561476,5,5,don't know,5
316504,15-JAN-12,06-JAN-12,Armando,,en,50.101.70.20,kathy.nestor@sympatico.ca,14511032,000000122366246,4,4,,4
316505,15-JAN-12,14-JAN-12,Hector,,en,67.70.40.207,murray1974@sympatico.ca,14608685,000000122569526,5,5,very satisfied,5
316506,15-JAN-12,14-JAN-12,Vidya,,en,174.91.174.185,henry.verbakel@sympatico.ca,14605760,000000122555176,2,1,troubleshoot properly,3
316507,15-JAN-12,14-JAN-12,Melvin,,en,70.31.107.41,williewigmore@sympatico.ca,14611562,000000122558452,5,5,Melvin did an excellent job talking me through the whole thing.  He was very patient with me as I am not very computer savvy.  I would be very happy to have him solve my internet problems again should I have any.  There is nothing else that could have been done and I appreciate Melvin's help.  Thank you Melvin!,4
316508,15-JAN-12,14-JAN-12,Caroline,,en,74.198.164.218,valerie.luzio@sympatico.ca,14611354,000000122559436,1,1,Assure that my Internet was working before the end of the matter!!! It is imperative that the Internet work for work and homework purposes. The matter was not resolved and the only way for me to get my work done was by using the wifi from my cell phone at an exuberant cost!! This is completely unacceptable! Bell should have been able to provide me with service regardless of the problem.,1
316509,15-JAN-12,14-JAN-12,Cesar,,en,76.69.19.96,David.Perry@bell.net,14601944,000000122570312,5,5,,5
316510,15-JAN-12,14-JAN-12,Mohamed Alaeddine,,fr,174.88.122.229,hetuj@sympatico.ca,14605770,000000122556472,5,5,tout était parfait,5
316511,15-JAN-12,14-JAN-12,Noureddine,,fr,70.55.99.44,andr.bolduc@sympatico.ca,14602506,000000122569537,5,5,"Peut-être un peu plus de courtoisie au départ mais une fois la discussion lancée, ce fût un entretien fort agréable et efficace",5
316512,15-JAN-12,10-JAN-12,Lor,,en,74.15.110.185,tom.szkut@sympatico.ca,14561486,000000122453383,5,5,,5
316513,15-JAN-12,14-JAN-12,Venkatesh,,en,76.64.210.48,bmaxwell_58@sympatico.ca,14603120,000000122561774,4,5,,4
316514,15-JAN-12,14-JAN-12,Nadine,,fr,70.55.161.15,dupras4@sympatico.ca,14604608,000000122556915,5,5,,5
316515,15-JAN-12,14-JAN-12,Nadine,,en,76.64.98.57,asenroy@sympatico.ca,14602708,000000122558309,5,4,,5
316516,15-JAN-12,14-JAN-12,Cesar,,en,70.50.55.13,flhenry@sympatico.ca,14605040,000000122570707,3,3,,3
316517,15-JAN-12,14-JAN-12,Irfan,,en,76.70.74.114,cvaughan2@bell.net,14603952,000000122571246,5,5,,5
316518,15-JAN-12,14-JAN-12,Wayne,,en,69.158.132.215,loriandlily@sympatico.ca,14607570,000000122566529,5,5,Not having to talk to different people for internet and satelite.,5
316519,12-JAN-12,11-JAN-12,Noureddine,,fr,174.93.181.112,marieg3@sympatico.ca,14570742,000000122484433,3,3,Le problème demeure lorsque je veux envoyer des photos prvenant de Picasa.,4
316520,12-JAN-12,11-JAN-12,Richard,,en,174.93.164.3,peter.opzoomer@sympatico.ca,14572476,000000122484772,5,5,don't charge for the modem,3
316521,12-JAN-12,09-JAN-12,Antony,,en,74.12.184.60,pet.bel@sympatico.ca,14544850,000000122447470,5,4,I found the service completely satisfactory so I have no recommendations for improvement at this time.,5
316522,12-JAN-12,10-JAN-12,Brendan,,en,174.92.72.157,lddamboise@sympatico.ca,14555886,000000122455639,4,4,"All went very well, the rest was up to me.
Nothing much they could do.",5
316523,12-JAN-12,11-JAN-12,Edwin,,en,76.67.124.10,tcarrey@sympatico.ca,14574878,000000122482161,1,1,"My husband and my self have been with bell for 10 years, in the last year our internet goes out on a daily basis, when i call you do nothing hows that for customer service",1
316524,12-JAN-12,11-JAN-12,Naveed,,en,69.158.38.132,l.sykora@sympatico.ca,14569586,000000122491143,5,5,,5
316525,12-JAN-12,11-JAN-12,Hayett,,en,65.92.177.126,tonysorgente@sympatico.ca,14575186,000000122490953,5,5,nothing,5
316526,12-JAN-12,14-DEC-11,Srinivasan,,en,74.14.48.198,gdeboer@sympatico.ca,14247874,000000121896011,4,4,sometimes it is difficult to understand the the technician on account of their lack of the English language.,5
316527,12-JAN-12,11-JAN-12,Meriam,,fr,174.92.161.139,franc6@bell.net,14566642,000000122491881,5,5,,5
316528,12-JAN-12,02-JAN-12,Kim,,en,216.118.213.30,kento_kento_7@sympatico.ca,14450284,000000122272432,5,5,,5
316529,12-JAN-12,11-JAN-12,Abdul,,en,65.92.32.36,barbara.susan.booth@sympatico.ca,14563596,000000122494952,4,4,"FOLLOWING THE CALL, SCAM EMAIL CAME THROUGH AND WENT THROUGH MY WHOLE SYSTEM.",3
316530,12-JAN-12,11-JAN-12,Adalberto,,en,50.101.254.107,edhaier@sympatico.ca,14566214,000000122504346,1,1,"Find me a person who speak's clear English, when there is  a problem .
I am a disappointed , long Time customer
since 1956 , never changed to anyone other then Bell !! You might loose me !!",2
316531,12-JAN-12,11-JAN-12,Mohamed Radhouene,,fr,70.30.177.102,funnygirl@bell.net,14566762,000000122482196,5,5,Pouvez-vous me dire comment je peux changer le mot de passe pour mes courriels ? Merci.,5
317013,12-JAN-12,11-JAN-12,Vijayashanti,,en,69.158.35.156,surelock@sympatico.ca,14574644,000000122502225,5,5,quicker access to a live person,5
317014,12-JAN-12,11-JAN-12,Sudheer,,en,69.158.35.156,surelock@sympatico.ca,14574646,000000122503194,5,5,quicker access to a live person,5
317015,12-JAN-12,11-JAN-12,Pascal,,fr,70.53.169.197,jmongeau@sympatico.ca,14568586,000000122489685,4,4,,4
317016,12-JAN-12,02-DEC-11,P Senthil,,en,70.54.124.40,ppym@sympatico.ca,14186434,000000121634748,4,4,Amy from Masonville Mall Bell Centre did the call for me as I'm a hard of hearing client.  I was under the impression that Bell would provide me a return label for the old modem when the technician came in to set up the wireless modem on Dec 10th.  I don't want to be billed for two modems.  What do I do with the old modem now?,4
317017,12-JAN-12,10-JAN-12,Ingrid,,en,174.91.32.152,STEFFANIE_5@sympatico.ca,14548174,000000122460712,4,4,"Initial call was to upgrade Internet service. That request was handled extremely well. However we were informed that a technician would not be required to come to our house. Returned home from work there was a note indoor stating that a tech would need to visit.  So called scheduled a tech visit, left work to be home , tech came to house asked if we had white modem, answered yes, aid he did not need to be here.  An unfortunate waste of re for all ",5
317018,12-JAN-12,07-JAN-12,Wayne,,en,65.92.144.212,dmcm2@sympatico.ca,14520694,000000122402732,5,5,nothing,5
317019,12-JAN-12,11-JAN-12,Mohamed Abdelkader,,fr,174.95.115.179,eyeung@sympatico.ca,14566500,000000122504002,1,1,Service à la clientèle au téléphone corrcect.  Le travail demandé n'a cependant pas été fait/Les canaux demandés n'ont pas été activés. Il a fallu que je rappelle une deuxième fois.,2
317020,12-JAN-12,11-JAN-12,Alexander,,en,184.148.66.91,yoshkoghia@sympatico.ca,14575888,000000122497430,5,5,Answer our call faster  ( more operaters to answer calls,5
317021,12-JAN-12,10-JAN-12,David,,en,184.147.129.183,aimee_sutherland@sympatico.ca,14548466,000000122453756,4,4,,4
317022,12-JAN-12,08-JAN-12,Alejandro,,en,76.71.94.242,smrau@sympatico.ca,14534858,000000122422801,5,5,,4
317023,12-JAN-12,11-JAN-12,Karen,,en,70.26.250.223,lms.kott@sympatico.ca,14570086,000000122493303,5,5,,5
317024,12-JAN-12,11-JAN-12,Gopinath,,en,70.26.250.223,lms.kott@sympatico.ca,14570088,000000122494205,5,5,,5
317025,12-JAN-12,10-JAN-12,Juliio,,en,70.27.12.248,krew@bell.net,14555580,000000122479201,5,4,,4
317026,12-JAN-12,11-JAN-12,Pradheep Kumaar,,en,184.148.184.125,shirley.striez@sympatico.ca,14574120,000000122504775,4,4,"Very hard to understand his english.
Call centres should be in CANADA!",2
317027,12-JAN-12,27-DEC-11,Med Aymen,,fr,70.55.167.222,lam.sissi@bell.net,14380376,000000122150363,5,5,,5
317028,12-JAN-12,11-JAN-12,Sarra,,fr,70.55.167.222,lam.sissi@bell.net,14569658,000000122488548,5,5,,5
317029,12-JAN-12,04-JAN-12,Youssef,,fr,76.69.177.121,kpicard27@sympatico.ca,14481110,000000122330929,3,4,M'appeler avant pour me faire l'offre qu'on m'a fait.,3
317030,12-JAN-12,10-JAN-12,Wajdi,,fr,184.145.252.80,claudettedeziel@sympatico.ca,14550594,000000122473076,5,5,rien d autre votre technicien a ete tres patient j aurais du prendre un peu de temps pour mieux l apprecier mais il a tres bien repare mon ordi. j ai ete quand meme tres surprise que ce soit une personne de ci-loin,5
317031,12-JAN-12,04-JAN-12,Andrea,,en,184.145.106.30,libby.macleod@sympatico.ca,14481598,000000122337360,4,4,One thing was forgotten but I called back,4
317032,12-JAN-12,11-JAN-12,Ali,,en,74.15.34.148,bjck@sympatico.ca,14563920,000000122501480,1,4,REASON FOR MY CALL..CAUSE SOME HACKED OUR E-MAIL ACCCOUNT - ONE THING BETTER..DON'T LET THIS HAPPEN,
317033,12-JAN-12,11-JAN-12,Ajay,,en,70.27.52.200,l.pagani@sympatico.ca,14569582,000000122500022,4,4,,5
317034,12-JAN-12,11-JAN-12,Gilbert,,en,184.144.31.115,jimmalec@sympatico.ca,14568484,000000122488025,5,5,,5
317035,13-JAN-12,12-JAN-12,Karla,,en,70.55.209.171,sigiirmer@sympatico.ca,14587630,000000122510022,5,4,nothing,5
317036,13-JAN-12,12-JAN-12,Sylvain,,fr,65.94.26.122,hgreffard31@bell.net,14581180,000000122509050,5,5,"RIEN ON A BIEN RÉPONDU A MON PROBLÈME
MERCI",4
317037,13-JAN-12,12-JAN-12,Kevan,,fr,184.144.205.156,mduhamel000@sympatico.ca,14584510,000000122522011,5,5,rien je remercie le monsieur qui m a repondu tres poli et gentil mon portable marche tres bien merci et bonne journee,5
317038,13-JAN-12,12-JAN-12,Mohamed,,fr,70.48.189.58,g.thomas002@sympatico.ca,14580306,000000122516661,1,4,"j'ai demandé à Mohamed d'être transféré
au Québec pour le service on m'a fait attendre 10 min. pour me dire qu'il ne pouvait pas Après le ton n'était plus le même.",1
317039,13-JAN-12,12-JAN-12,Oscar,,en,74.14.108.67,wpsansalone@sympatico.ca,14588980,000000122510545,5,4,,4
317040,13-JAN-12,12-JAN-12,Mitchell,,en,70.29.136.31,dougsutton@sympatico.ca,14579466,000000122522591,4,4,In the past I have had two unacceptable experiences experiences with tech support . Both times I was left with my computer disabled and had to fix the problem on my own . Bell has never acknowledged or addressed these incidents in any way that I feel justified in remaining a Bell customer .,3
317041,13-JAN-12,12-JAN-12,Oscar,,en,74.14.108.67,wpsansalone@sympatico.ca,14588982,000000122512013,5,4,,4
317042,13-JAN-12,10-JAN-12,Danny,,en,65.92.94.82,gjanzen1@bell.net,14552938,000000122459372,5,4,"None   Service was    "" A-1 """,5
317043,13-JAN-12,12-JAN-12,Lahouari,,fr,74.14.210.152,distrplp@bell.net,14579292,000000122507773,5,5,Venir le faire à ma place...HAhaha.,5
317044,13-JAN-12,12-JAN-12,Chandler,,en,76.64.32.19,pronin@sympatico.ca,14586148,000000122521880,5,4,,4
317045,13-JAN-12,12-JAN-12,Houssemeddine,,fr,184.144.229.96,gbmarleau@sympatico.ca,14580436,000000122522095,4,5,"Que je sois communiqué avec une personne
qui soit à Montréal ou ds le Québec. 
Il ne connaissait pas la marque de mon cell. qui est un Telus.
Mais il a résolu mon problème. Très connaissant de son domaine.",3
317046,13-JAN-12,12-JAN-12,Keerthi,,en,184.147.46.151,tannous1@sympatico.ca,14588162,000000122526467,1,1,speak english clearly,2
317047,13-JAN-12,12-JAN-12,Mohamed,,fr,76.67.146.164,ginetj@sympatico.ca,14580634,000000122511917,4,5,,
317048,13-JAN-12,12-JAN-12,Dan,,en,70.27.73.140,massgold@sympatico.ca,14584358,000000122520360,5,5,none,5
317049,13-JAN-12,12-JAN-12,Gloria,,en,76.65.25.108,rigby-bakker@sympatico.ca,14586672,000000122524923,5,4,none,5
317050,13-JAN-12,12-JAN-12,Priya,,fr,65.94.162.244,mustangvince@bell.net,14585172,000000122510921,3,,,4
317051,13-JAN-12,12-JAN-12,Ramzi,,fr,76.67.188.202,cprevost2006@sympatico.ca,14578594,000000122522759,5,5,rien.....,5
317052,13-JAN-12,12-JAN-12,Stephen,,en,70.49.18.227,keith_hutcheson@sympatico.ca,14582776,000000122510140,4,3,problem difficult to handle no one encountered before,4
315537,14-JAN-12,13-JAN-12,Roberto,,en,174.91.16.68,matthew_jeffrey@sympatico.ca,14597096,000000122538384,2,1,Roberto couldn't solve my problem so he passed me to a technician in Ontario named Steven. Steven couldn't fix my problem and left me with no wireless internet connection. He told me to go and ask some kid on the street for help. I don't believe that is the right attitude to have with a customer.,3
315538,14-JAN-12,13-JAN-12,Anne,,en,174.91.16.68,matthew_jeffrey@sympatico.ca,14597098,000000122546806,5,5,,4
315539,14-JAN-12,13-JAN-12,Mauricio,,en,70.51.51.85,alperlach@sympatico.ca,14590000,000000122553313,5,5,,5
315540,14-JAN-12,13-JAN-12,Hanen,,en,70.24.220.225,loukeating@sympatico.ca,14596386,000000122531320,5,5,"I got a good service and my problem with internet was solved the same day. I am very happy with Bell, Hanen was professionnel, pleasant and polite.
 Thank you for the service!
    Louise",5
315541,14-JAN-12,13-JAN-12,Wafa,,fr,70.27.236.232,rires@sympatico.ca,14599174,000000122542586,4,4,,3
315542,14-JAN-12,13-JAN-12,Suresh,,en,70.54.7.173,choanmars@sympatico.ca,14591406,000000122540703,5,5,,4
315543,14-JAN-12,13-JAN-12,Prem,,en,142.68.160.170,ostiles@sympatico.ca,14598176,000000122531312,4,5,,5
315544,14-JAN-12,13-JAN-12,Tathiana,,en,76.71.8.185,sohn@sympatico.ca,14600306,000000122554399,5,5,Nothing,5
315545,14-JAN-12,12-JAN-12,Thorat,,en,184.146.82.156,mores@sympatico.ca,14585016,000000122506348,4,4,"Trained your other staff to listen carefully and ask clarifying questions to ensure they understand what they are being told.  This particular person was outstanding and the majority of the helpdesk staff are.  However there was one particular young woman who did not listen to me, did not pay attention to the details in my records.  back to the recent service, the agent was outstanding and correct errors made by others.",3
315546,14-JAN-12,13-JAN-12,Karen,,en,184.144.66.18,brherron@sympatico.ca,14590916,000000122549024,5,5,,5
315547,14-JAN-12,05-JAN-12,Amy,,en,69.158.146.25,onyx212@sympatico.ca,14499548,000000122344995,4,4,I had to call several numbers and speak to a few people to discuss my 3 services seperately rather than one person for all 3,4
315548,14-JAN-12,13-JAN-12,Irfan,,en,70.50.28.251,reed17@sympatico.ca,14599022,000000122552190,1,1,"I had a service technician to my residence just prior to this call.  The rep had left a tool here by accident (had slid under a piece of furniture).  I called asking if they could contact him to come back for his tool and was told they had no way to contact him...that if he needed/wanted it, he would come back on his own.  I went on line to see if I could leave a message re this matter and could only find ""chat"" assistance.  Upon chatting with ""kevin"" I was told to call a 1-800 number.  Tried contacting that line and was put on hold waiting for a service rep for too long...I hung up.  I still have the gentlemen's tool here if you can contact him!!!",2
315549,14-JAN-12,13-JAN-12,Atoiya,,en,74.14.114.141,bmw.cheung@sympatico.ca,14590804,000000122533861,5,5,"I wish people don't pass me from one rep to another -- sometimes am on the phone too long.
Am not happy with the satellite TV as I lose reception according to the caprices of t.",5
315550,14-JAN-12,13-JAN-12,Wassim,,fr,70.48.19.243,ms.boulanger@sympatico.ca,14597768,000000122549548,4,4,,5
315551,14-JAN-12,13-JAN-12,Pavan,,en,76.69.55.128,ribbon@sympatico.ca,14599098,000000122531322,5,5,na,5
315552,14-JAN-12,13-JAN-12,Ines,,fr,76.67.50.107,francois.guite@sympatico.ca,14593192,000000122543064,1,1,"Votre service n'est même pas au courant de la lettre d'annulation de service internet à partir du 6mars 2012, je n'ai pas eu de réponse de Bell.
Donc je vais magasiner et je vais faire tout pour me débarrasser de votre service pourri!
M. John DiNardo vice-président  vous envoyez des lettres et vous n'êtes pas capable d'organiser vos sévices pour que le tout fonctionne,pas fort comme organisation.
J'ai le téléphone résidentielle,la télévision Express-Vu et l'internet Bell rural actuellement, je vous promet que si je change un service , je vais changer le tout car vous ne mérite pas ma clientèle.",1
315553,14-JAN-12,13-JAN-12,Linda,,en,70.27.97.102,r.hiskett@sympatico.ca,14598786,000000122552785,5,5,Nothing it was great to speak to someone who not only understood but spoke very good English!!,5
315554,14-JAN-12,08-JAN-12,Nandhini,,en,65.92.32.156,gerardcraven@bell.net,14530644,000000122419734,5,4,"very customer friendly  
",5
315555,14-JAN-12,12-JAN-12,Mohamed,,fr,67.68.189.130,jfmarie1@sympatico.ca,14581968,000000122511061,4,4,un service en francais avec des gens qui parle francais et comprenne le francais,3
315556,12-JAN-12,03-JAN-12,Ronald,,en,70.49.158.182,fbartley@sympatico.ca,14461864,000000122308413,3,3,"I was installing a Bellwireless/ethernet modem. The instructions clearly said do not turn on computer until all 4 green lights were flashing. Only 3 were, so I had to call. At which time I was told you have to turn on the computer. Edit the written instructions!! Then after the initial ethernet setup I told Ronald I wanted to setup the wireless. He went through the steps and then told me I did not have the correct card in my computer. Yet, later on I turnded on my wirelss device and I could pickup up the service. either he misunderstood me or I misunderstood him but he led me to believe that I would not be able to hook up the wireless. This was actually my third service reuest. The first was on Dec. 27th. The second was Dec 31st. The second agent was the most helpful. Arun was his name. He identified that my modem was ancient and that he would send me a new one.",3
315557,12-JAN-12,23-DEC-11,Brahim,,en,76.64.125.222,lynnluc@sympatico.ca,14343924,000000122087110,2,3,"my email account was shut down because of your concern about suspicious internet activity, because of a virus/worm that sent a message to everyone on my address book, thus replicating itself to all my close contact, I use your bell internet security package for virus protection, it clearly failed me. On top of the whole experience the bell rep who helped me said that he could not fix the problem instantly, that I would have to wait 48 hours for some webmaster to rectify my situation, It actually took 4 days before I get my email service back. you have an alternate email contact for my account wich is lucmer@nt.net, I would really like to have this modified. This account has been out of use for more than 10 years. Your automated password retreival send my password request to this account and I cannot retreive it because I don't know how to login this account. Either I get a a password and login site for lucmer@nt.net or you setup a new alternate email (l.mercier@mycanadore.ca) will do. I am sure your people did the best they could to help me but I must say their best was not adequate",4
315558,12-JAN-12,10-JAN-12,Denice,,en,65.92.64.125,mgotman@bell.net,14557350,000000122465004,1,1,Listened to issues before talking,1
315559,12-JAN-12,12-JAN-12,Elmer,,en,174.91.74.11,jeety@sympatico.ca,14568310,000000122505614,5,5,,5
315560,12-JAN-12,10-JAN-12,Martina,,en,70.49.6.19,switall@sympatico.ca,14561076,000000122465450,2,2,resolved my problem.,3
316015,13-JAN-12,12-JAN-12,June,,en,76.69.69.68,muimui@sympatico.ca,14585148,000000122514848,3,4,Should explain matters in detail when asking i.e. clear and no confusion.,3
316016,14-JAN-12,13-JAN-12,Georges,,fr,70.30.157.8,claude.marin@sympatico.ca,14591516,000000122543573,4,4,ne pas mintéronpé mont internet pan dans 20 heur pour la fibre. le técnicien et jamait venu chez moi pour linstalé comme vou me lavé di.donc a vous de me dédomagé pour cette fauce virité et me donné un autre randévou qui poura me satisfair pour linstalation de la fibre  merci,2
316017,14-JAN-12,12-JAN-12,Bedre,,en,64.231.83.165,joan.byrne@sympatico.ca,14582146,000000122506298,4,,Long wait time. Unsure if this will help me - spam has accessed my full address book and keeps sending them to everyone over and over. NOT happy. Joan,4
316018,14-JAN-12,13-JAN-12,Badreddine,,en,174.93.224.7,flabelle27@sympatico.ca,14593104,000000122533246,4,3,,5
316019,14-JAN-12,13-JAN-12,Latregan,,fr,76.67.192.154,r.trudeau@sympatico.ca,14598804,000000122546528,5,5,une appele de bell pour dire que je peux vous aider a basser votre payment par mois ,5
316020,14-JAN-12,13-JAN-12,Zishan,,en,76.68.153.64,maryse.day@sympatico.ca,14597058,000000122549022,2,4,"Since I am a Canadian, I would expect to be servered by a Canadian agent who first language is english. This never seems to be the case in the past few years. You are really giving customer dis-service and should not be surprised when there is a high volume of complains. I DO NOT like it when an agent, no matter what his/her culture, parots back what I said insezd of having a conversation with me. This is an important point of many of my friends who are also customers. We have enough unemployed people in this country without having to hier external vendors. I do sympathise with their plyth, but we the customer come first. As a Canadian company, it is your responsiblity to service you customers in their lanuguage and culture. I am appalued that your executives are not smart enough to know that. I've read of other major companies who have opted out of ventor and their buisness has again flurished. That should be your rail track to roll on for better customer service.
And now the ball is in your court. On my part, I Will be speaking to every person I know about this and you should pray that you don't loose business.",2
316021,14-JAN-12,08-JAN-12,Ramzi,,fr,174.88.119.151,gaspesie@sympatico.ca,14530558,000000122410929,4,4,,4
316022,14-JAN-12,13-JAN-12,Ravi,,en,70.49.16.223,jcfeairs@sympatico.ca,14594724,000000122548080,5,4,,4
316023,14-JAN-12,13-JAN-12,Mohamed Amine,,fr,65.94.81.49,mario.chartrand@sympatico.ca,14596906,000000122542799,5,5,,4
316024,14-JAN-12,01-JAN-12,Nawel,,fr,70.30.178.194,lavoie.luc@bell.net,14441014,000000122250985,5,4,,5
316025,14-JAN-12,13-JAN-12,Hector,,en,76.68.46.210,willowspringsfk@sympatico.ca,14601554,000000122542073,4,3,nothing,4
316026,14-JAN-12,13-JAN-12,Abid,,en,69.159.44.234,lucygirl@sympatico.ca,14596472,000000122553650,4,5,,3
316027,14-JAN-12,13-JAN-12,Tanveer,,en,70.52.60.85,richardq-44@bell.net,14599130,000000122544828,3,2,"rep could have been more helpful with my kindle problems instead of asking me to return it to Amazon since it was brand-new, didn't seem very experienced in wi-fi configurations.",4
316028,14-JAN-12,13-JAN-12,Danielle,,en,70.81.153.152,ancientpd14@sympatico.ca,14590058,000000122548304,4,4,acknowledge a loyal client of bell and be a little more flexible every one else is!!!!,3
316029,14-JAN-12,13-JAN-12,Luis,,en,174.94.45.56,joe.myers@bell.net,14595120,000000122541058,5,5,There was nothing better this was one of the best online experiences that I have received with regard to customer service.,4
316030,14-JAN-12,14-JAN-12,Jamie,,en,67.70.45.100,mbodrug@sympatico.ca,14597148,000000122554626,5,5,"Jaimie was the best rep I have ever dealed with and he went out of his way to help me. This was service in the truest sense. Thank you
Marianne",5
316031,14-JAN-12,13-JAN-12,Carlos,,en,65.95.246.20,cat7@sympatico.ca,14591210,000000122547995,5,5,nothing,5
316032,14-JAN-12,13-JAN-12,Geetha,,en,70.51.25.8,southwood1@sympatico.ca,14600364,000000122542349,4,4,,4
316033,14-JAN-12,13-JAN-12,Carmen,,en,65.95.246.20,cat7@sympatico.ca,14591212,000000122547453,5,5,nothing else needed,5
316034,14-JAN-12,13-JAN-12,Cristobal,,en,184.147.215.19,d.cann@sympatico.ca,14591782,000000122545830,5,5,,5
316035,14-JAN-12,13-JAN-12,Mohamed Alaeddine,,fr,69.156.121.59,gagnoa2@sympatico.ca,14593360,000000122547939,5,5,Il a pris le controle de mon ordinateur pour resoudre mon probleme pour envoyer mes messages et tout est rentrer dans l'ordre. Il m'a même suggérer de prendre mon ant-virus avec Bell etant donner que je l'avais dans mon forfait.Il a fait une belle job. ,5
316036,14-JAN-12,12-JAN-12,Manel,,en,65.94.59.149,pmlaforest@sympatico.ca,14586074,000000122516286,5,5,Be quicker,4
316037,14-JAN-12,13-JAN-12,Alexandra,,en,76.69.115.56,iclunn@sympatico.ca,14594276,000000122540105,5,5,,4
316038,14-JAN-12,13-JAN-12,Yassine,,fr,24.203.99.79,acke@sympatico.ca,14589694,000000122533363,1,1,Vous pouvez dire tous les details de vos contras au moment de vente et non partager certains details lorsque le contra est fini et le client est dans une position de pat. ,1
316039,14-JAN-12,13-JAN-12,Pedro,,en,76.68.201.243,gilgar@sympatico.ca,14593640,000000122541647,5,4,,5
316040,14-JAN-12,13-JAN-12,Srinivasan,,en,174.88.121.174,russell-yates@sympatico.ca,14599560,000000122532811,3,2,"I thought that the problem had been resolved, but when I hung up..the same problem was there and was unable to use the computer.",4
316041,14-JAN-12,12-JAN-12,Matthew,,fr,76.67.48.204,famille.fontaine2@sympatico.ca,14579962,000000122523452,5,5,,5
316042,14-JAN-12,13-JAN-12,Med Mehrez,,fr,76.69.194.66,felixlarochelle@sympatico.ca,14593038,000000122544282,2,2,"Proposer des solutions durables à mon problème de connexion, car le technicien ne m'a  proposé que des moyens que j'avais déjà essayé et qui n'avaient pas marché.",3
316043,14-JAN-12,12-JAN-12,David,,en,174.91.126.23,roburn@bell.net,14586878,000000122513673,3,2,"Just this minute SAT 11:10 i CALLed
internet help again because my Thursday call was n ot effective. On the other hand,Tech. Henry was clear and helpful and ,I believe, resolved my problem.",4
316044,14-JAN-12,13-JAN-12,Andre,,en,74.12.248.179,rigguard@sympatico.ca,14599166,000000122549394,2,1,"Recieved Letter stating Internet service being discontinued on March 13th.  option is replace with free turbo hub.Letter says ""simply call to make the change""  after 1hr 30 minutes on the phone still no resolution on how to change over.  will probably be without internet as of March 13th as no one at Bell knows how to do the switch over and get the free turbo hub.  NOT HAPPY",3
316045,14-JAN-12,13-JAN-12,Pradeep,,en,174.92.80.44,dougdietrich@sympatico.ca,14592484,000000122545181,4,4,,4
316046,12-JAN-12,11-JAN-12,Nischal,,en,65.93.178.124,a.jasansky@sympatico.ca,14562646,000000122484109,5,5,,5
316532,12-JAN-12,08-JAN-12,Med Ramzi,,fr,74.12.229.219,yves.andree@sympatico.ca,14535794,000000122422997,3,4,,3
316533,12-JAN-12,11-JAN-12,Mahesh,,en,184.151.63.220,john.veldstra@sympatico.ca,14568710,000000122496639,5,5,,5
316534,12-JAN-12,11-JAN-12,Med Karim,,en,65.93.163.132,sunshinefrancine@sympatico.ca,14574628,000000122486225,4,4,"cela fait la 4ieme fois que je telephone pour la meme chose, je pense que la c`est reparer
",5
316535,12-JAN-12,11-JAN-12,Porushotham,,en,65.93.166.201,lpmmcquaid@sympatico.ca,14570220,000000122502362,4,1,Cut out the duplication of process with each new level of customer client service rep.  My line would not have been repaired if I hadn't convince the final person that I talked to to open a ticket!!!,3
316536,12-JAN-12,10-JAN-12,Amine,,fr,65.94.86.30,four.mast.913@sympatico.ca,14552418,000000122458934,5,5,rien vraiment,5
316537,12-JAN-12,11-JAN-12,Oscar,,en,70.26.38.79,vern.webb032@sympatico.ca,14575408,000000122484151,5,5,,4
316538,12-JAN-12,11-JAN-12,Chaabane,,fr,174.93.220.169,dan.sinclairpom@sympatico.ca,14565230,000000122492393,3,,Pas grand chose car ce fut une probleme de prise electrique ,3
316539,12-JAN-12,04-JAN-12,Anah,,en,70.50.97.248,l.johnston@bell.net,14481204,000000122322879,4,4,,5
316540,12-JAN-12,12-JAN-12,,,en,70.24.219.229,,,,1,,,1
316541,12-JAN-12,10-JAN-12,Pierre,,en,174.91.82.79,kimlu8@sympatico.ca,14555474,000000122457762,5,4,,5
316542,12-JAN-12,29-DEC-11,Carolina,,en,184.147.1.87,g.frantz@sympatico.ca,14407690,000000122203333,3,2,,4
316543,12-JAN-12,11-OCT-11,Edward,,en,64.231.91.36,jonellen@bell.net,13580500,000000120470688,4,3,Have a tech rep who understands Mac's better,3
316544,12-JAN-12,10-JAN-12,Sarra,,fr,70.48.98.42,lo.frenette@sympatico.ca,14556182,000000122456327,5,5,,5
316545,12-JAN-12,11-JAN-12,Mohamed,,fr,65.92.84.200,garmal@sympatico.ca,14566864,000000122505392,5,5,rien,5
316546,12-JAN-12,11-JAN-12,Nicholas,,en,65.95.130.200,alan.day@sympatico.ca,14562932,000000122490682,5,5,Give me an even better deal.,5
316547,12-JAN-12,07-JAN-12,Sylvain,,en,174.91.60.116,copperspike29@sympatico.ca,14520118,000000122400622,5,5,I was in touch with Alfred on Jan 6/12.  It was an extremely bad experience & I hope you've fired him.  Sylvain left  me with no complaints whatever.,5
316548,13-JAN-12,12-JAN-12,Kevin,,fr,76.71.183.207,mauricegiguere@sympatico.ca,14584396,000000122522533,5,5,Absolument rien,5
316549,13-JAN-12,12-JAN-12,Naim,,fr,184.145.175.37,degre_m@sympatico.ca,14579066,000000122521621,5,5,,5
316550,13-JAN-12,12-JAN-12,Martin,,en,70.30.19.233,fredpelletier@sympatico.ca,14580244,000000122506267,5,4,Send a new 2wire immediately?,4
316551,13-JAN-12,12-JAN-12,Greg,,en,65.92.163.179,plang@bell.net,14586054,000000122508091,1,1,Help Me fix the issue,
316552,13-JAN-12,12-JAN-12,Elsy,,en,50.101.150.104,rlong2@sympatico.ca,14586736,000000122525103,4,4,,
316553,13-JAN-12,12-JAN-12,Ameer,,en,184.146.82.207,tamborineman@sympatico.ca,14588148,000000122506486,2,1,Fix the problem!!!!,1
316554,13-JAN-12,12-JAN-12,Rolando,,en,74.12.175.176,cdfry@sympatico.ca,14578110,000000122507631,5,5,Nothing,5
316555,13-JAN-12,12-JAN-12,Karen,,en,184.145.126.227,pfsdad@sympatico.ca,14585928,000000122508621,5,5,nothing,5
316556,13-JAN-12,12-JAN-12,Bob,,en,67.70.40.99,rcirne@bell.net,14586426,000000122513197,5,5,,4
316557,13-JAN-12,12-JAN-12,Nicole,,en,184.148.172.226,dom.pet@sympatico.ca,14579390,000000122509578,5,5,,5
316558,13-JAN-12,12-JAN-12,Nisha,,en,184.146.75.124,maxwellhealth@bell.net,14584424,000000122507133,4,4,Not have a major interent outage in the first place....what ever happened to 99.9 uptime,4
316559,13-JAN-12,12-JAN-12,Mohamed,,fr,70.48.26.158,champagne.gregoire@sympatico.ca,14578176,000000122529904,4,4,demande bien résolue,5
316560,13-JAN-12,12-JAN-12,Harathi,,en,184.146.74.120,JoanRKing@sympatico.ca,14576200,000000122512308,5,5,,5
316561,13-JAN-12,11-JAN-12,Samuel,,en,76.67.122.35,shirlandbill@sympatico.ca,14574116,000000122498317,5,4,Nothing.  The rep was professional and courteous and did not give up when there was problems with the system.  His persistance resolved the problem.,4
316562,13-JAN-12,12-JAN-12,Aidin,,en,70.24.244.153,ruth.gaudreau021@sympatico.ca,14587112,000000122516289,5,4,"Bell could certainly give me a better Internet and Telephone rate - I'm sorry to say that your bundle packages are not that attractive, but at least your Customer Service Representative did try to negotiate a better rate - trying being the key word  - We have our TV with Videotron and my cellphone with Telus and if Bell were more proficient with their rates, we would probably have one provider.  However, I am very satisified with both Videotron and Telus, therefore, will remain with them.",
316563,13-JAN-12,12-JAN-12,Marwen,,fr,184.144.240.122,jeanpierrequintin556@bell.net,14581896,000000122507690,5,5,"Me mettre en contact avec un représentent de service au Canada.
N'etes vous pas Bell Canada????",3
316564,12-JAN-12,11-JAN-12,Katie,,en,174.94.39.117,mikemarr@sympatico.ca,14571380,000000122494556,1,1,Give me back my High Speed Ultra that was cancelled without my consent or any written warning.,1
316565,12-JAN-12,05-JAN-12,Karen,,en,74.12.45.122,alan.townley@sympatico.ca,14489342,000000122340969,2,3,This is the third time I have had to call back to obtain my internet discount. Bell is not one company but rather four company's that do not collaborate well. This one bill concept is a complete waste of time due to the inflexible nature of the system. Do you think when the system rejects my request that someone could actually call me or send me an email? What a novel concept. Lets hope for more competition in the Canadian market place.,2
316566,12-JAN-12,11-JAN-12,Sajid,,en,74.12.175.165,mbrunet5@bell.net,14571046,000000122489975,4,4,,4
316567,13-JAN-12,05-JAN-12,Moez,,fr,213.55.105.15,babesdornea@bell.net,14490030,000000122348568,4,5,pouvoir rejoindre un representatnt a la clientelle pendant le depannage automatique,5
316568,13-JAN-12,11-JAN-12,Atoiya,,en,38.99.128.243,s.adamjee@sympatico.ca,14573670,000000122489571,1,1,To many people to talk to and repeatation of everthing and not resolving the issue.,2
316569,13-JAN-12,11-JAN-12,Mohamed Abdelkader,,en,65.95.44.141,edouard.pazzi@sympatico.ca,14566226,000000122494796,5,5,This visit was unexpected. The Customer Service Representative could of informed me that a Bell Technician would have to be dropping in to make a few adjustments.,5
316570,13-JAN-12,12-JAN-12,Mahmoud,,fr,76.67.185.208,pilonron1@sympatico.ca,14586016,000000122516224,4,3,La connection entre Bell sympatico et Bell Mobility aurait pu être fait pour régler le priblème avec Wifi qui existe toujours.  Le problème était d'envoyer des courriels de mon i-phone et a été réglé avec le 3G seulement...,4
316571,13-JAN-12,12-JAN-12,Suraj,,en,65.95.211.39,murdydee@sympatico.ca,14585156,000000122510158,5,5,completly satisfied,5
316572,13-JAN-12,12-JAN-12,Andrea,,en,206.53.144.162,ferro6@sympatico.ca,14580059,000000122530593,4,4,,4
317053,12-JAN-12,11-JAN-12,Milo,,en,216.209.150.94,helen.robinson3@sympatico.ca,14567534,000000122490622,5,5,"I am so very pleased with the result of the problem I had...I had been very concerned, as a Private computer technician, whom I have used before, would have charged me about $50.00 to complete this service for me...which your Technician solved in `15 minutes...I am very grateful...as I am an 82 year older woman..who is on a very limited income.  Thank you very much...I believe the Technician's name was Emilio..not certain though..",5
317054,13-JAN-12,04-JAN-12,Mamta Tank,,en,65.92.25.249,dorothy.bray@sympatico.ca,14476972,000000122333941,5,5,,5
317055,13-JAN-12,06-JAN-12,Sondes,,fr,206.47.249.246,thed.sicard@sympatico.ca,14517034,000000122370116,3,1,"En date du 11-01-12,je ne vois toujours pas ma facture du mois de décembre. On m`avait dit que le problème serait résolu dans les prochains 48 hres. Le 11-01-12 j`ai rappelé ,ils ont fait la même procédure(service technique en TUNISIE)
pour essayer de trouver le problème. Ils
l`ont soumis à une autre cellule. Je suis encore en attente de 48 à 72 hres pour que cette cellule corrige le problème.",1
317056,13-JAN-12,09-JAN-12,Gilbert,,en,65.92.151.166,nepaszing@sympatico.ca,14544324,000000122440041,4,4,"He did an excellent job, answered my uestions politely and correctly.",5
317057,13-JAN-12,11-JAN-12,Andy,,en,184.147.1.10,lynda.robbins@bell.net,14570358,000000122487297,5,5,,5
317058,13-JAN-12,12-JAN-12,Chenrup,,en,70.50.203.16,jimandcarmelryder@sympatico.ca,14582038,000000122523485,5,5,Cant think of anything.,5
317059,13-JAN-12,12-JAN-12,Elmer,,en,184.151.63.182,dampier2@sympatico.ca,14578774,000000122523024,5,4,nothing!,5
317060,13-JAN-12,13-JAN-12,John,,en,70.29.22.164,slmcqueen@sympatico.ca,14587720,000000122530623,5,5,Nil...it was perfect,5
317061,13-JAN-12,12-JAN-12,Michael,,en,64.228.141.239,frank.waarbroek@sympatico.ca,14580212,000000122518112,5,3,,4
317062,13-JAN-12,12-JAN-12,Jose,,en,70.27.180.218,francine003@sympatico.ca,14580184,000000122512384,5,5,,5
317063,13-JAN-12,12-JAN-12,Prem,,en,184.146.80.111,ichido@sympatico.ca,14581360,000000122506174,4,4,"My inquiry was resolved and service restored later in day.  Problem must have been more than myself, as I saw 12 bell trucks in my area. Must have been more calls but rep was unaware of this, maybe I was first caller. LOL.  Thank you for the good service.",4
317064,13-JAN-12,12-JAN-12,Gautham,,en,50.100.71.73,ingrich@sympatico.ca,14581396,000000122522132,5,5,,5
317065,13-JAN-12,12-JAN-12,Kamel,,fr,70.55.114.24,bobnet@sympatico.ca,14577582,000000122527402,1,1,"le service de sécurité internet de bell
ne fonctionne pas bien j'ai fermer le le service et sa vas mieux  les coupures internet sont causé par le logiciel de sécurité internet de bell",3
317066,13-JAN-12,11-JAN-12,Gloria,,fr,64.231.151.149,mdupond@sympatico.ca,14571122,000000122496643,4,4,,5
317067,13-JAN-12,12-JAN-12,Anis,,fr,70.31.246.129,g.nolin@sympatico.ca,14580290,000000122513047,4,4,,5
317068,13-JAN-12,10-JAN-12,Mohamed,,fr,76.71.220.2,p.manzoni@bell.net,14558410,000000122476453,5,5,il ny a pas de problème avec le service c'est toujours OK ,4
317069,13-JAN-12,12-JAN-12,Christine,,en,65.92.94.85,pjdevisser@sympatico.ca,14586036,000000122506374,,,"This is bizarre!! I spoke with a Christine on Dec 23,2011 about billing problems. I hope she has them fixed. She said she does. We did not talk to her on Jan 12 or any time in January. There was no-one in the house at the mentioned time on Jan 12, and I have no knowledge of this latest conf.# that you mention here today.Stop the non-sense already, asking for a survey on a non-existent call. Bizarre! Peter D.",1
317070,13-JAN-12,12-JAN-12,Kyle,,en,70.50.27.163,aunflu@bell.net,14577122,000000122512093,5,5,,5
317071,13-JAN-12,12-JAN-12,Kamel,,fr,67.71.116.201,marc.pistorio@sympatico.ca,14584074,000000122525573,1,1,"Le monsieur manquait d'amabilité, semblait irrité et m'a donné des informations fausses qui ne m'ont pas aidées du tout. J'ai dû trouver l'information par moi-même en cherchant sur Internet. Expérience désagréable.",2
317072,13-JAN-12,07-JAN-12,James,,en,174.89.53.124,gwthorpe@bell.net,14521770,000000122394495,5,5,,5
317073,13-JAN-12,12-JAN-12,Asma,,en,74.14.94.123,cmschlievert@sympatico.ca,14578502,000000122530535,5,4,It would have been nice if I had not had to ask Asma to repeat herself so often...my fault not hers...,4
317074,13-JAN-12,12-JAN-12,Ksouri,,fr,70.55.115.82,helene.simard@bell.net,14581138,000000122529354,5,5,,4
317075,13-JAN-12,12-JAN-12,Mudilyar,,en,70.27.138.80,hennessey@sympatico.ca,14581154,000000122530488,3,2,"Mudilyar was helpful, although hard to understand. He explained what we were doing and why but this morning the problem occured again. 

FYI funny how I would receive a request for feedback after what should have been a successful helpdesk inquiry but when I encountered serious issues a few months ago none of my calls where returned even after I was told a new ticket was opened and would be escalated. Guess you're only looking for positive feedback.",2
317076,13-JAN-12,11-JAN-12,Katie,,en,76.64.210.180,markkari@sympatico.ca,14570812,000000122486977,2,,each dept. has no idea what the other dept is doing. The structure that Bell has is very confusing and at times dishonest. Bell has lost what it used to have 20 years go.,2
317077,13-JAN-12,07-JAN-12,Eddy,,en,184.146.165.179,scottishgirl@sympatico.ca,14526348,000000122404010,4,3,I was informed that a technician would look into the problem within 2 hours and then I would have internet.  The following morning i still had no internet and was told by the representative at that time that the technicians do not work on the weekend and my problem would be addressed on monday morning.  Then on Sunday at dinner time I was called by someone who indicated that my problem had been resolved and could I check my computer for internet access. I asked him how it could be resolved when I was told earlier in the morning that a technician would not look at it till Monday.  He said womeone looked at it today after all. While I was checking he indicated that he could see a problem and that the issue was not resolved and that the problem was with the modem and he would send me a new one. I then told him that the representative I poke with yesterday informed me that he had checked the modem remotely and that the modem was fine.  I was told that this is not possible as they do not have the ability to check the modem.  Each of these 3 representatives provided me with 3 different stories regarding solving my issue.  Each of them sounded like they knew what they were talking about but clearly only 1 did.  this is frustrating and confusing for your customers.  I recieved my new modem and now have internet servive restored after 4 days. ,3
317078,13-JAN-12,11-JAN-12,Rocco,,en,130.113.138.110,dfrance2@sympatico.ca,14565678,000000122488297,4,5,,4
317079,13-JAN-12,13-JAN-12,Walid,,fr,74.198.164.244,dbensoussan@sympatico.ca,14578966,000000122530865,3,,Donner une date de livraison plus précise du modem en échange du modem défectueux     ,2
315561,12-JAN-12,11-JAN-12,Rowena,,en,184.146.132.154,cswesenhagen@sympatico.ca,14565062,000000122495124,2,3,I asked for email confirmation of my new contract details. I was told that I would receive that confirmation. I did NOT receive it. ,2
315562,12-JAN-12,10-JAN-12,Dan,,en,24.109.87.143,stonehousekd@bell.net,14560938,000000122476954,4,3,"Nt bell wireless router lost network info. and the WEP security password would not work (have four family compurers; one could not log on.  New network configured, new password, now same problem. Had to leave Ottawa home on family matter with issue unresolved.  Very frustrating, worked hours trying to resolve only to have problem repeat.  Never had this nor ohone line issues with Bell'a major competitor (phone main cable issues, fine wires keep breaking)?",3
315563,13-JAN-12,12-JAN-12,Shinoj,,en,65.94.121.53,hdscott@sympatico.ca,14581090,000000122528166,3,1,,2
315564,13-JAN-12,12-JAN-12,Snehalatha,,en,70.51.74.6,joel.332@sympatico.ca,14582216,000000122508506,4,3,"still checking to see if all is working, was having trouble with laptop emails",4
315565,13-JAN-12,12-JAN-12,Venkatesh,,en,70.48.216.58,sdcoffield@sympatico.ca,14587426,000000122508240,5,5,I was totally satisfied.,5
315566,13-JAN-12,12-JAN-12,Dhanasekar,,en,70.51.167.250,benhudson@sympatico.ca,14577356,000000122528654,1,1,Provide the customer with information instead of wanting to get access to my computer so they can Screw it up.,1
315567,13-JAN-12,12-JAN-12,Fourat,,fr,76.67.166.71,christianeguimond@sympatico.ca,14578334,000000122510308,4,1,Nous devons avoir la visaite d'un techicien de Bell qui passera à la maison (pour la 3e fois !!!),3
315568,13-JAN-12,04-JAN-12,Moez,,fr,65.93.128.154,fred99be@sympatico.ca,14477954,000000122325197,5,5,"La seule chose qu'on peut regretter, c'est que l'ensemble de vos collaborateurs ne soit pas comme comme monsieur Moez",5
315569,13-JAN-12,12-JAN-12,Sondes,,fr,64.229.87.202,claudettepotvin@sympatico.ca,14578434,000000122506319,5,5,"
vous m'avez dit que vous enverriez un technicien à mon domicile dans l'après-midi et il s'est présenté ponctuellement. Le problème a été résolu.
Merci",4
315570,13-JAN-12,12-JAN-12,Budala,,en,74.15.100.228,baadscott@sympatico.ca,14577198,000000122524981,5,5,,4
315571,13-JAN-12,11-JAN-12,Khaled,,en,197.0.109.129,armand.roberta@sympatico.ca,14563356,000000122498798,5,5,,5
315572,13-JAN-12,12-JAN-12,Edwin,,en,76.71.89.186,landr@sympatico.ca,14583198,000000122529532,5,5,shorten the wait for service but Edwin was very personable and reassuring!,5
315573,13-JAN-12,12-JAN-12,Neha,,en,76.71.89.186,landr@sympatico.ca,14583200,000000122523765,4,1,Could not help me because I was at work and did not have access to my computer.,5
315574,13-JAN-12,12-JAN-12,Mariem,,fr,70.52.66.71,jean-pierre.labelle@sympatico.ca,14581846,000000122510338,5,5,vraiment rien car elle a été exceptionnelle,4
315575,13-JAN-12,12-JAN-12,Jeffery,,en,76.67.43.120,bdoyle@bell.net,14577306,000000122529682,5,5,"rep was very knowledgeable and supportive, but the Bell unplugged service is not good and when help is needed the waiting time is much longer than Rogers (sometimes up to an hour)",2
315576,13-JAN-12,12-JAN-12,John,,en,69.157.176.84,htrudy@sympatico.ca,14581290,000000122514497,5,5,,5
315577,13-JAN-12,12-JAN-12,Jordan,,en,174.89.64.182,kevin.green2@sympatico.ca,14582886,000000122516912,5,4,,4
315578,13-JAN-12,11-JAN-12,Tony,,en,70.27.46.142,frank.crabtree@sympatico.ca,14566682,000000122486690,5,5,Should maybe think about having some place locally to service parts.,4
315579,13-JAN-12,12-JAN-12,Khalil,,fr,184.144.218.198,soleillevant@sympatico.ca,14587788,000000122516539,4,4,rien de plus,5
315580,13-JAN-12,12-JAN-12,Shawn,,en,70.49.168.185,brbeck@sympatico.ca,14577682,000000122507975,4,5,prevent the shut down of the wireless on my system,3
315581,13-JAN-12,12-JAN-12,Juan,,en,70.54.125.170,larryvalihora@sympatico.ca,14583224,000000122527963,2,,i don't know,4
315582,13-JAN-12,12-JAN-12,Ahmed,,fr,74.15.202.145,jean-guy.bourget@sympatico.ca,14581838,000000122510466,5,5,,4
315583,13-JAN-12,12-JAN-12,Gaudenz,,en,70.26.16.81,bike_man@bell.net,14577450,000000122513113,2,4,the tool used to remotely control my computer left my screen background black I had to call again to resolve this issue,3
315584,13-JAN-12,12-JAN-12,Youssef,,fr,67.70.135.100,suzanne.cloutier26@sympatico.ca,14588052,000000122509818,4,2,"rien de plus, c'était mes connexions qui
n'étaient pas correctes.",5
315585,13-JAN-12,12-JAN-12,Kim,,en,174.91.115.77,svinnick@sympatico.ca,14588072,000000122516295,5,5,,4
315586,13-JAN-12,24-DEC-11,Radhika,,en,70.55.3.124,alan.bowes@sympatico.ca,14349044,000000122103324,5,5,nothing,5
315587,14-JAN-12,13-JAN-12,Gilberto Jose,,en,184.146.113.30,normagauld@sympatico.ca,14598038,000000122537257,5,5,Nothing.  Both technicians were very helpful and resolved the problem.,5
315588,14-JAN-12,12-JAN-12,Marouen,,fr,184.144.195.170,laubo@sympatico.ca,14583244,000000122523362,3,2,,2
315589,14-JAN-12,12-JAN-12,Balaji,,en,65.93.93.7,anthony.luke@sympatico.ca,14576948,000000122511412,4,1,"I was looking for the pop3 settings for msn. a problem had occurred. I did get given the msn number, happy with that. But I didnt think the settings were a state secret, since they turn out to be on ms and msn sites. and for a while anyway bell it seemed bell worked with msn hotmail.",5
315590,14-JAN-12,13-JAN-12,Kaustabh,,en,70.51.131.209,dave.carnochan@sympatico.ca,14592008,000000122534889,3,2,being able to contact the same person you have been dealing with before being cut off and call not returned,3
315591,14-JAN-12,13-JAN-12,Kayange,,en,74.12.85.198,angmaxwell@sympatico.ca,14590140,000000122534919,5,5,,5
315592,14-JAN-12,13-JAN-12,Chiraz,,en,65.92.180.71,florin.pilat@sympatico.ca,14593110,000000122532276,4,4,Update bell's database every 12 hours instead of 24 h.,5
315593,14-JAN-12,13-JAN-12,Jean-Raynaud,,en,67.70.66.50,kennethkostka@bell.net,14595616,000000122538045,5,4,"Bell internet technical service is great , BUT getting someone on the phone for cable is a nightmare . ",4
315594,14-JAN-12,13-JAN-12,Eya,,fr,70.26.203.10,ghosfraser@bell.net,14593600,000000122543024,5,5,"Quand vous installer le câble tv dans un foyer, vous devriez donner aussi le numéro des postes, nous n'aurions pas à chercher à quel numéro est exemple TVA.
Merci beaucoup",5
315595,14-JAN-12,13-JAN-12,Ben Mahmoud,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589822,000000122533048,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
316047,12-JAN-12,11-JAN-12,Irving,,en,174.95.64.242,ernie_y2k@sympatico.ca,14566424,000000122483140,3,4,"Although my issue was resolved I didn't appreciate that the two techies I spoke to were each on different continents. Neither one came from mine. I your find techs difficult to communicate with at times - especially the ones from Southest Asia even though I was born from that part of the world but left decades ago. Yeah they're fluent in English. I think it's a cultural thing(boot or trunk)plus the time diff plus I found in the past the tech was obviously looking at a scripted checklist and didn't get what I was talking about and couldn't think or see beyond it...even though we both spoke English. Oh yeah, the accent doesn't help either. I think you should try to direct your client calls to techs of a similar feather.
If I wasn't held hostage because of my email address I would have probably switched years ago. 
Would you let me keep my email account as a standalone for a reasonable fee? Would you let me come and go as I please? If so, then I would highly reccommend Ma Bell for sure. ",3
316048,12-JAN-12,11-JAN-12,Rod,,en,65.93.92.58,lihill@sympatico.ca,14569924,000000122493546,4,4,,5
316049,12-JAN-12,11-JAN-12,Allaura,,en,65.94.69.181,lwagen@sympatico.ca,14570338,000000122485438,3,5,,3
316050,12-JAN-12,11-JAN-12,Ahmed,,en,74.14.126.235,nellis7@sympatico.ca,14571810,000000122497495,3,4,"I had great difficulty understanding and hearing Ahmed, thus things took much longer than they needed to.",3
316051,12-JAN-12,11-JAN-12,Denis,,fr,174.92.167.3,g-m.touchette@sympatico.ca,14566766,000000122487101,5,4,tout est bien,5
316052,12-JAN-12,09-JAN-12,Neila,,fr,76.68.175.26,m.j.denis@sympatico.ca,14543014,000000122438064,2,2,La conseillère ne semblait pas comprendre ce que je lui demandais.Je suis restée longtemps en attente.Peut­­­-être essayait-elle de trouver un moyen pour me dépanner?  ,4
316053,12-JAN-12,11-JAN-12,Wissem,,fr,174.89.227.172,jeanemilejover28@bell.net,14568274,000000122480972,4,5,,5
316054,12-JAN-12,10-JAN-12,Luis,,en,70.30.48.240,tammy.wayland@sympatico.ca,14561198,000000122470463,3,2,person was not easy to understand and had little patience.  ,3
316055,12-JAN-12,08-JAN-12,Harjeeth,,en,70.49.23.48,linda2638@bell.net,14532400,000000122410539,4,4,,4
316056,12-JAN-12,10-JAN-12,Oscar Ernesto,,en,70.55.24.192,martync@sympatico.ca,14557036,000000122472862,5,5,Customer care person was great they knew there stuff and gave me ideas to help out the next time this happens. Great work guys.,5
316057,12-JAN-12,10-JAN-12,Oscar,,en,70.51.255.73,NicoleLabelle_1991@sympatico.ca,14548138,000000122474492,5,5,,5
316058,12-JAN-12,11-JAN-12,Eric,,fr,70.29.251.114,pfarahat@sympatico.ca,14572514,000000122480842,4,5,Offir à vos clients loyaux des coûts plus attrayants.,4
316059,12-JAN-12,11-JAN-12,Dawood,,en,70.53.86.57,ncarey@sympatico.ca,14571790,000000122505050,3,2,Try to fix my problem.,4
316060,12-JAN-12,11-JAN-12,Hatem,,fr,65.94.12.150,francinemarcil@sympatico.ca,14566664,000000122490556,5,5,,4
316061,12-JAN-12,11-JAN-12,Gregorio,,en,76.71.148.162,murray.symington@sympatico.ca,14571708,000000122482114,5,4,,4
316062,12-JAN-12,11-JAN-12,Mohammed,,en,174.92.76.221,frederickhovinga.jr@sympatico.ca,14566740,000000122500018,4,4,better english speaking reps.accent too hard to understand,5
316063,12-JAN-12,03-JAN-12,Estephania,,en,69.158.115.53,joannejarrett@bell.net,14464362,000000122297915,2,2,"I am still left wondering if the router thingy might need replacing after 2+ years. My internet is slow and there doen't seem to be any problems with my computer. 
Also, I couldn't find any useful info on the Bell website regarding the new Fibe TV and the channels, pricing and packaging,e.t.c.... At least Rogers has a great website to show what a customer can get and for what price. Thumbs down on Fibe TV info from Bell.",2
316064,12-JAN-12,11-JAN-12,Ayoub,,fr,69.159.136.13,dturcotte17@sympatico.ca,14566054,000000122491835,4,4,,4
316065,12-JAN-12,05-JAN-12,Matthew,,en,74.15.241.25,deanjoncas@sympatico.ca,14492152,000000122359828,4,4,"The girl on your auto replay message stating, ""go on-line to find and fix your problem"" when you're calling and waiting to report you have no internet!!! I was almost 2 hours on standby to finish finding out what was the matter. You must get more people on the switchboards to lessen the wait. My first person I talked to was named 'Walter' and he said he was going to find someone to talk to me and he never came back - I don't know how long I waited for him but it must have been around 40 minutes before I gave up. I  put my phone on re-charge and lost my spot in the queue - (I didn't know the phone would cut out if you did that). The final person, Matthew, was nice and courteous. ",3
316066,12-JAN-12,11-JAN-12,Wissem,,fr,69.156.169.182,benrl@sympatico.ca,14563764,000000122495709,4,4,"Trop compliqué à expliquer ici...Si vous êtes vraiement intéressés à savoir ce qui s'est passé,vous pouvez communiquer avec moi au 514-354-7667",4
316067,12-JAN-12,10-JAN-12,Lucas,,en,76.67.114.169,mccourtg@sympatico.ca,14557188,000000122468246,4,4,"I'm dismayed to learn that when updated to Fibe 12 (Sept 2010???) our speedstream 6520 modem (black) was not upgraded to the white Fibe modem.
I have been a Bell Internet customer since September 2001, upgrading the service on numerous occasions along with other Bell services that I have been a loyal Bell customer for many many years (currently in the amount of approx $300/mo.)
How could this modem oversight occur?
I'm pleased that Lucas identified this situation when responding to my call about the attempted hijacking of our computer by a mysterious telephone caller who my wife quite rightly turned aside.
I am disappointed though that our equipment that we faithfully pay for has not previously been identified as not up to date, despite various contacts with technical issues when the modem was identified as part of the process.",3
316068,12-JAN-12,11-JAN-12,Tathiana,,en,50.101.225.99,ronbeckybaker1@bell.net,14573480,000000122503703,5,5,,5
316069,12-JAN-12,11-JAN-12,Hana,,fr,70.29.200.229,ericmathieu5@sympatico.ca,14566402,000000122496198,4,3,Offrire des offre adapter au client quant il y a dépassement de coup continu sur vos facture,2
316070,13-JAN-12,12-JAN-12,Mehdi,,fr,74.14.169.196,michele.bouthillier@sympatico.ca,14584674,000000122521728,4,3,,4
316071,13-JAN-12,11-JAN-12,Alisia,,en,50.100.150.168,luluan@sympatico.ca,14570314,000000122490981,,,Won't know until I receive my speedstream and see if the operator was clever enough to send me the software I will need now that I no longer have msn premium....,
316072,13-JAN-12,12-JAN-12,Med Wacef,,fr,76.67.203.187,chade@sympatico.ca,14578170,000000122527627,5,5,,4
316073,13-JAN-12,12-JAN-12,Zef,,en,184.145.33.220,rapajoj@sympatico.ca,14586346,000000122525020,4,4,,5
316074,13-JAN-12,07-JAN-12,Khan,,en,70.30.133.133,frankram@sympatico.ca,14521324,000000122398010,5,5,,4
316075,13-JAN-12,10-JAN-12,Estephania,,en,70.48.185.182,bobrags@sympatico.ca,14549684,000000122461843,3,1,this is an ongoing internet problem for the past few weeks,
316076,12-JAN-12,11-JAN-12,Alvaro,,en,76.65.60.11,csilverfox@sympatico.ca,14565052,000000122496988,5,5,All was satisfactory.,5
316573,13-JAN-12,12-JAN-12,Shawn,,en,65.95.182.71,maryhawkins_1@sympatico.ca,14584334,000000122507307,5,4,"Internat rep was great, but I should have not have to call at all if the first sales rep told me all the info and the right pricing. The internet rep had to eradicate the first mistake. He was a great help. ",4
316574,13-JAN-12,12-JAN-12,Nagesh,,en,70.29.71.4,earlene.wasik@sympatico.ca,14579610,000000122517947,5,5,Toronto staff were not knowledgeable but referred me to appropriate person.,5
316575,13-JAN-12,12-JAN-12,Joseph,,en,76.67.109.162,james.voutour@sympatico.ca,14581610,000000122512132,1,1,do what u say u r going to do and dont lie ,1
316576,13-JAN-12,12-JAN-12,Elmer,,en,70.31.180.33,sedcmd@sympatico.ca,14587446,000000122520783,5,5,"Almere the technician I had respond to my call was the best ever,
Helped me with my issues with patience and concern
Very happy with the. Result of the call",5
316577,13-JAN-12,12-JAN-12,Afroze,,en,50.101.231.83,dougbalsdon@sympatico.ca,14579456,000000122513552,4,4,"Be Canadian, speak better English, I shouldn't have to strain to understand what is being said.",3
316578,13-JAN-12,12-JAN-12,Irving,,en,174.95.205.150,visserfj@sympatico.ca,14588746,000000122507197,5,5,"I suffer from hearing loss and it is impossible to hear agents who are stationed in India.  This was the case with the first call I made.  I tried again and the agent I then was in touch with was Irving stationed (as I understood it) n South America. 

Irving's voice came through as clear as a bell (pardon the pun) had no static.
Unlike India.

I had recently received over 800 duplicate emails.  Irving steered me through the action needed to make sure this never happened again and then helped me remove the unwanted emails.

Below you ask would I recommend Bell.
If I have to deal with agents in India then the answer is a definite no.  Agents such as Irving - it would be a pleasure.  I commend this agent to you
for his knowledge, kindness and professional manner.  I would be appreciative if you would pass on my good wishes to him.  You have no idea
how rare a commodity is such an agent for someone like myself, a nearly deaf person living in a hearing world.
",5
316579,13-JAN-12,12-JAN-12,Elmer,,en,184.147.186.14,bythenumbers@sympatico.ca,14577846,000000122521869,5,5,"Your customer service rep was excellent, very patient and very thorough",5
316580,13-JAN-12,12-JAN-12,Faqria,,en,76.68.14.251,elizabethwalters@sympatico.ca,14579722,000000122510589,5,4,"Thursday my contact was very helpfull, but was unable to solve the problem, due the fact I was blocked from sending emails because of an receiving an email that went into my email address and sent out over 2000 emails.  Today I had to contact Bell again because I was blocked from entering the outlook site.  Jason 537459 was very helpful and got me back up and running.  Is there nothing that can be done to protect us from hackers who invade your computer.  I paid a computer tech to come over and check my computor to ensure my computer was still in tact. As a have a small bookkeeping business that I run out of my home.   ",4
316581,13-JAN-12,12-JAN-12,Yassine,,fr,69.156.87.176,johanne120@sympatico.ca,14582240,000000122516985,5,4,je ne sais pas,5
316582,13-JAN-12,12-JAN-12,Daniella,,en,65.95.188.100,westsidewax@sympatico.ca,14588876,000000122519785,4,4,,4
316583,13-JAN-12,12-JAN-12,Marga,,en,65.92.73.64,mr.bigman@sympatico.ca,14585064,000000122506871,1,1,Don't Lie,1
316584,13-JAN-12,12-JAN-12,Arthur,,en,74.15.3.158,ejtaylor@sympatico.ca,14579686,000000122514814,5,5,"Please ask representatives to speak slower.

",5
316585,13-JAN-12,12-JAN-12,Nischal,,en,70.48.52.153,gillian.williams@sympatico.ca,14580628,000000122514505,5,5,"service call was great...internet 'log on' is always far too slow. Will phone technician about that today.
GW",3
316586,13-JAN-12,12-JAN-12,Farah,,en,70.27.73.246,m.pummell@sympatico.ca,14583866,000000122510254,4,4,,4
316587,13-JAN-12,09-JAN-12,Ashfaq,,en,69.156.116.227,bjhallock@sympatico.ca,14537254,000000122449954,4,4,,4
316588,13-JAN-12,12-JAN-12,Danny,,en,74.15.23.108,lindadueck@bell.net,14583486,000000122529293,4,3,Unfortunately in transfering messages from a former sympatico account to a new bell.net account some did not come through--not sure why.,4
316589,13-JAN-12,12-JAN-12,Sahali,,fr,76.71.185.101,dclk@bell.net,14578990,000000122509351,4,5,,5
316590,13-JAN-12,12-JAN-12,Pascal,,en,174.88.6.204,gailjohnson@bell.net,14580360,000000122524930,,,"Please tell me why you are sending me a survey to my wife gailjohnson@bell.net and not to me rossjohnson@bell.net.
Also, in billing profile, address is 8165 appleby line; 2nd phone is 905-854-3698.  Ross Johnson",
316591,13-JAN-12,12-JAN-12,Abderrahmen,,fr,65.92.220.149,ncote02@bell.net,14585258,000000122519173,1,1,La communication a été coupé une fois de plus.,2
316592,13-JAN-12,12-JAN-12,Anis,,fr,76.65.171.168,atbouch@sympatico.ca,14577098,000000122527556,3,1,"Le représentant a été très poli, mais malheureusement, je n'ai pas pu aller sur internet avec mon portable.",3
316593,13-JAN-12,12-JAN-12,Sondes,,fr,65.92.220.149,ncote02@bell.net,14585260,000000122521442,3,4,,3
316594,13-JAN-12,11-JAN-12,Matthew,,en,64.231.131.57,deadduck@sympatico.ca,14565504,000000122497667,5,5,Nothing.  Representative was very helpful!,5
316595,13-JAN-12,11-JAN-12,Brittany,,en,67.71.146.49,mazen.derani@sympatico.ca,14571010,000000122501468,5,5,,5
316596,13-JAN-12,11-JAN-12,Zied,,fr,70.29.255.87,andree.lacoursiere@sympatico.ca,14563204,000000122499062,3,5,J'aimerais être répondue par des gens appartenant à Bell et non des sous-traitants outre-mer!!!,3
316597,13-JAN-12,10-JAN-12,Dwayne,,en,174.88.212.141,beryl.beckett@sympatico.ca,14549456,000000122460452,5,4,,5
316598,13-JAN-12,12-JAN-12,Gloria,,en,70.31.156.199,mcyee@sympatico.ca,14584496,000000122528721,5,5,,5
316599,13-JAN-12,12-JAN-12,Andrew,,en,174.88.2.85,bruce.hackett@sympatico.ca,14577760,000000122510077,5,4,Service from the rep was fine---but wait time for an available rep was too long. ,4
316600,13-JAN-12,08-JAN-12,Med Wacef,,fr,76.69.191.206,tonie.delgiudice@sympatico.ca,14535386,000000122416403,5,1,Les fils téléphonique doivent être changé et ceci est mon problème d'internet et de grichement de téléphone.,3
316601,13-JAN-12,12-JAN-12,Gabriela,,en,76.67.174.204,zmzavaro@sympatico.ca,14589210,000000122511406,5,5,,5
316602,13-JAN-12,11-JAN-12,James,,en,184.147.200.20,batey@sympatico.ca,14563650,000000122501309,5,5,,4
316603,13-JAN-12,09-JAN-12,Manel,,en,70.51.29.220,cioran@sympatico.ca,14538068,000000122438999,3,4,"This representative (Manel) was very understanding and nice. The problem has been fixed.
On the other hand, the representative to whom I talked the first time the problem occurred (on December 29) never sent the item she was supposed to send and was rude. There should be a rule for all of your representatives: To never say that a technical problem is caused by the client's computer and not by the modem. Especially since the modem was at fault, in this case. NEVER, EVER, say that. You almost lost me to Videotron.

Thank you",3
316604,13-JAN-12,26-DEC-11,Mohamed,,fr,76.69.180.121,secondcup1@sympatico.ca,14370824,000000122134477,5,5,Que tous vos technitiens soient aussi compétants.,5
317080,13-JAN-12,11-JAN-12,Catherine,,en,70.30.35.219,jcroce@sympatico.ca,14568218,000000122500378,5,5,Have english speaking attendants not attendants from overseas.This a common discussion amongst friends and I.,4
317081,13-JAN-12,07-JAN-12,Pat,,en,70.51.64.122,duncan.dj@sympatico.ca,14520874,000000122402830,5,5,,3
317082,13-JAN-12,11-JAN-12,Sandra,,en,74.15.247.217,piercroft@sympatico.ca,14572578,000000122489569,1,1,My internet is still not working. I can't get my e-mails off.  It keeps cutting out after one email. ,1
317083,13-JAN-12,05-JAN-12,Marc,,en,70.24.92.153,l.sexton@sympatico.ca,14496776,000000122349014,4,5,Experience was good,4
317084,13-JAN-12,12-JAN-12,Janice,,en,76.67.7.230,ccollins-mark@sympatico.ca,14578088,000000122524786,4,3,,5
317085,13-JAN-12,12-JAN-12,Mike,,en,65.94.90.140,jkschindel@sympatico.ca,14582086,000000122512848,4,5,"Hire Canadians, rather than people in Central America, India, Phillapines, etc.",4
317086,13-JAN-12,12-JAN-12,Juan,,en,67.70.83.90,rawnco@sympatico.ca,14586366,000000122528776,3,4,This entire contact could have been avoided had I been given better directions at the original set up of Bell MS Live.,4
317087,13-JAN-12,11-JAN-12,Deo,,en,184.145.7.232,don.sawdon@sympatico.ca,14565902,000000122481267,3,2,,2
317088,13-JAN-12,11-JAN-12,Ericka,,en,99.240.194.135,charles.chappell@sympatico.ca,14564622,000000122504969,4,3,,3
317089,13-JAN-12,11-JAN-12,David,,en,99.240.194.135,charles.chappell@sympatico.ca,14564624,000000122482975,5,4,,3
317090,13-JAN-12,12-JAN-12,Ibtissem,,fr,184.145.219.13,lhetu@sympatico.ca,14583424,000000122507671,2,1,"Répondre correctement à ma demande car il m'a faire croire qu'il avait améliorer ma vitesse internet, ce qui dura une couple d'heures, comme il a été essayé à plusieurs reprises, et en plus le service de la promotion m'a fait croire que l'on me faisait un meilleur prix pour mon service internet que je n'aie pas.  J'ai eu la confirmation et le prix est le même, alors je ne peux plus croire en Bell.",2
317091,13-JAN-12,09-JAN-12,Herbert,,en,173.177.222.99,taju@sympatico.ca,14546842,000000122452318,5,5,,5
317092,13-JAN-12,31-DEC-11,Dennis,,en,70.31.94.254,asjandu@bell.net,14431554,000000122246441,5,5,,4
317093,13-JAN-12,31-DEC-11,Dennis,,en,70.31.94.254,asjandu@bell.net,14431552,000000122247080,5,5,,4
317094,13-JAN-12,11-JAN-12,Frank,,en,184.147.117.143,don.waterhouse@sympatico.ca,14565906,000000122505394,5,5,,5
317095,13-JAN-12,13-JAN-12,Nandhini,,en,70.31.58.86,kpdriveline@sympatico.ca,14583054,000000122530622,5,5,excellent,5
317096,13-JAN-12,13-JAN-12,,,en,70.50.40.173,,,,5,2,,5
317097,13-JAN-12,12-JAN-12,Matthew,,fr,76.65.145.102,rdtheoret@sympatico.ca,14586456,000000122530596,5,5,rien de plus il m a aider a resoudre tout mes problemes merci.,5
317098,13-JAN-12,12-JAN-12,Nizar,,fr,184.144.194.191,louisest-pierre@sympatico.ca,14583696,000000122528644,4,4,,4
317099,14-JAN-12,12-JAN-12,Gaudenz,,en,76.70.117.59,marlene.mccourt55@sympatico.ca,14584248,000000122527837,5,4,,5
317100,14-JAN-12,12-JAN-12,Khouloud,,fr,74.15.202.208,purvisg@sympatico.ca,14586186,000000122506247,5,5,j ai un tres bon service ,5
317101,14-JAN-12,13-JAN-12,Sana,,fr,69.156.123.213,normandlord@bell.net,14598046,000000122543800,4,4,,5
317102,14-JAN-12,13-JAN-12,William,,en,65.94.89.183,sheilacorbiell@bell.net,14600086,000000122540163,5,2, The rep was excellent however unless Bell allows people with Bell e-mail to forward more than 10 pictures at a time as most other e-mail sites can than nothing can help me at the present. The only way to solve problem at present would be to leave Bell and go to a different carrier.,3
317103,14-JAN-12,13-JAN-12,Elijah,,en,70.54.7.125,t.morden@sympatico.ca,14600702,000000122549410,4,2,"I WAS DISCONNECTED TWICE BEFORE I GOT TO TALK TO THE PROPER TEC, THIS WASTED AN HOUR OF MY TIME SITTING ON HOLD ONLY TO FIND OUT THAT I WILL HAVE TO WAIT 48 HRS TO SEE IF IT GETS FIXED, IF NOT I HAVE TO CALL BACK AND GO THROUGH IT ALL OVER AGAIN.",2
317104,14-JAN-12,13-JAN-12,Jessica,,en,70.30.146.31,robertcooper@sympatico.ca,14599280,000000122546716,1,1,"the answer did not solve my problem which still exists and dint realize it till i was off the phone

I HATE DEALING WITH BELL - THE WORST COMPANY I HAVE EVER, YES EVER DEALT WITH",1
317105,14-JAN-12,13-JAN-12,Ahmed,,fr,70.48.254.226,echagnon@bell.net,14592644,000000122545307,4,5,,4
317106,14-JAN-12,13-JAN-12,Zied,,fr,69.156.72.122,richard.turcot@sympatico.ca,14599110,000000122541804,4,3,J'avais un problème d'Internet avec 3 ordinateurs. Le technicien a réglé le problème sur 2 d'entre eux. Il n'a pas pu réglé le problème sur le 3ème et un autre technicien devait m'appeler dans un délai de 15-20 minutes.  On ne m'a jamais rappelé mais grâce au travail du premier technicien j'ai pu résoudre le problème moi-même.,4
317107,14-JAN-12,13-JAN-12,Chae,,en,70.31.222.174,judypeter@sympatico.ca,14595368,000000122544506,5,5,,
317108,14-JAN-12,13-JAN-12,Susan,,en,67.70.155.43,samjoe@sympatico.ca,14599760,000000122533190,5,5,,5
317109,14-JAN-12,12-JAN-12,Youssef,,fr,76.67.190.138,danielbigras1@sympatico.ca,14578822,000000122528603,4,4,,4
317110,14-JAN-12,13-JAN-12,Veerapuram,,en,67.71.143.241,gerry.ross@bell.net,14593566,000000122553012,2,2,"Not have clients on the phone forever
and not treating them very well.",1
317111,14-JAN-12,13-JAN-12,Ashok,,en,65.92.13.30,j.o.w@sympatico.ca,14594474,000000122548683,5,5,,5
317112,14-JAN-12,13-JAN-12,Haythem,,fr,174.91.195.80,a.bacha@bell.net,14589566,000000122546606,5,5,"Internet moin chere que maintent
Je ss etudiant moi j'ai pas le rabait d etudiant",3
317113,14-JAN-12,13-JAN-12,Srinivasan,,en,70.52.61.222,sittle@sympatico.ca,14600188,000000122533801,5,5,"It all Good, ty,",5
317114,14-JAN-12,13-JAN-12,Lobna,,fr,67.68.148.214,rogerturgeon1@sympatico.ca,14599368,000000122540808,5,5,Le service était excellent,5
317115,14-JAN-12,13-JAN-12,Silumula Swathi,,en,70.48.239.111,james.twigg@sympatico.ca,14594580,000000122549651,1,1,spent 2 hours on the phone with someone I could barely hear and had great difficulty understanding her accent,2
317116,14-JAN-12,13-JAN-12,Sylvain,,en,69.158.89.186,pat.swift@sympatico.ca,14598296,000000122531461,5,4,nothing,5
317117,14-JAN-12,12-JAN-12,Marwen,,fr,184.148.206.209,knmohur@bell.net,14583022,000000122506575,3,4,attente trop long sur le telephone,3
317118,14-JAN-12,12-JAN-12,Emmanuelle,,fr,184.148.206.209,knmohur@bell.net,14583020,000000122518700,3,4,attente trop long sur le telephone,3
317119,14-JAN-12,13-JAN-12,Joy,,en,184.145.49.232,victoria24@sympatico.ca,14601320,000000122541112,5,5,????????????????????!,5
317120,14-JAN-12,13-JAN-12,Edwin,,en,65.95.130.197,anita.dave@sympatico.ca,14590150,000000122531547,5,5,"not require me to have a cell (mobile) phone to get the fix it code, because I don't have one.",
317121,14-JAN-12,13-JAN-12,Diego,,en,65.92.70.171,alexbraun@sympatico.ca,14589942,000000122537151,5,5,not a thing,5
317122,13-JAN-12,12-JAN-12,Robert,,en,76.66.163.33,maryjordens@sympatico.ca,14584336,000000122527665,4,4,Let your customers know the problem is in the system....,4
317123,14-JAN-12,13-JAN-12,Sai,,en,76.68.43.220,gerone@sympatico.ca,14593556,000000122549751,5,5,have a separate phone number for tech services only,5
315596,14-JAN-12,13-JAN-12,Ana,,en,74.12.99.157,shirley.scaife@sympatico.ca,14600128,000000122546222,5,5,"I cannot think of anything more she could have done!  Her name is Ana and she was in El Salvador. I could understand her perfectly unlike some of the past experieces with people in India.
She is the best computer contact I have ever experienced over the years. She is a marvellous example of a Bell employee and how service used to be at all companies. Incidently my husband who has recently passed away worked at the Bell for approx. 34 years - so I am very familiar with good old fashioned    excellent service!!",5
315597,14-JAN-12,13-JAN-12,Karen,,en,70.48.216.239,dantaya@bell.net,14591956,000000122538855,5,5,All was good.,5
315598,14-JAN-12,13-JAN-12,Jessica,,en,70.26.78.81,walteroleksy@sympatico.ca,14601416,000000122544243,5,5,,5
315599,14-JAN-12,13-JAN-12,Kyle,,en,184.147.5.239,bucholtz1@sympatico.ca,14591006,000000122539327,3,3,There is confusion as to how many GBs we have with our package - last year we asked for added width of a total of 60 GBs and was told yesterday we have 25... and it is costing us extra each month  ,3
315600,14-JAN-12,13-JAN-12,Juan Carlos,,en,69.158.95.158,eroest@sympatico.ca,14592886,000000122533743,5,5,,5
315601,14-JAN-12,13-JAN-12,Gilberto Jose,,en,76.70.49.231,wgneelin@bell.net,14601490,000000122532250,5,5,,5
315602,14-JAN-12,13-JAN-12,Melvin,,en,65.95.227.132,haddad_6@sympatico.ca,14593954,000000122538604,5,5,,5
315603,14-JAN-12,13-JAN-12,Amanda,,en,65.95.188.243,michaelenglish@sympatico.ca,14597352,000000122536001,5,5,"Amanda was so very professional and pleasant on my call. She made me feel like I was an important customer. She deserves a raise and promotion. We are not related,,, so there.",5
315604,14-JAN-12,12-JAN-12,Kumar,,en,74.15.38.61,simone.desormiers@sympatico.ca,14587648,000000122524513,5,4,no offence but I had difficulty understanding the accent,5
315605,14-JAN-12,11-JAN-12,Edgar,,en,70.49.236.160,psykes1@sympatico.ca,14572720,000000122495903,5,4,"I am not a ""teckie"" so really needed help.  I was completely satisfied with service and the delivery of new modem was on my doorstep the next day which I was very happy with. So I'm up and running.  Thanks PS
",5
315606,14-JAN-12,04-JAN-12,Claudia,,en,64.231.42.106,krallan@bell.net,14481112,000000122336356,4,1,Fix the problem ,3
315607,14-JAN-12,13-JAN-12,Tathiana,,en,174.92.77.175,abbrown@sympatico.ca,14589650,000000122537440,,2,I was reporting onan intrusion on Sympatico where they were asking for my pass word.  I thought it was a hoax and I was recommended to send the email to abuse@sympatico.ca.  I thought I would hear confirmation that it was a hoax from sympatico but to this time no reply from Bell.,3
315608,14-JAN-12,13-JAN-12,Karen,,en,65.95.249.209,mcgeejc@sympatico.ca,14597190,000000122532155,2,1,Listened to my problem. I was left on hold for five minutes without being told why. The operator did not come back on. I hung up,1
315609,14-JAN-12,13-JAN-12,Randa,,fr,76.64.137.88,chrpat.r@sympatico.ca,14591442,000000122534711,5,5,,5
315610,14-JAN-12,13-JAN-12,Charles,,en,69.156.179.109,miseroth@bell.net,14597534,000000122546888,5,3,better deal with mobility,4
315611,14-JAN-12,13-JAN-12,Ravi,,en,69.157.62.186,jennpalmer@bell.net,14594870,000000122554240,5,5,No,5
315612,14-JAN-12,10-JAN-12,Mohan,,en,74.15.60.151,asherms@bell.net,14549048,000000122467664,3,3,"Have a representative who would more directly answer my question, which was: does the wireless modem LED show that the modem is receiving wireless signals (interference?) even though the computer is OFF. As well, don't work from a script which seems to always include cold starting the modem. A Canadian representative who is not working in the middle of the night his time would perhaps lead to better outcomes.",3
315613,14-JAN-12,13-JAN-12,Imran,,en,70.29.1.134,taitbaytoys@sympatico.ca,14600712,000000122543542,5,5,,5
315614,14-JAN-12,09-JAN-12,Amine,,fr,76.67.164.80,francoise.laborie@sympatico.ca,14539712,000000122443286,5,5,,5
315615,14-JAN-12,13-JAN-12,Jose,,fr,70.30.21.38,lvicks@sympatico.ca,14596504,000000122538632,3,3,,4
315616,14-JAN-12,13-JAN-12,Katelyn,,en,174.91.43.11,sorgan@sympatico.ca,14600344,000000122540512,5,5,"I was very pleased with the service and outcome, and also wait time on the telephone was minimal, so this experience was as good as could be expected.",5
315617,14-JAN-12,13-JAN-12,Budala,,fr,70.30.21.38,lvicks@sympatico.ca,14596506,000000122540807,4,3,,4
315618,14-JAN-12,11-JAN-12,Dashrathan,,en,174.89.62.157,ruth.brandt@sympatico.ca,14573628,000000122496089,5,4,was hard to understand what was being said.bad accent and poor connection.,4
315619,14-JAN-12,11-JAN-12,Edwin,,en,174.89.62.157,ruth.brandt@sympatico.ca,14573630,000000122486822,5,5,,5
315620,14-JAN-12,13-JAN-12,Gregorio,,en,69.159.63.16,ritchie2@sympatico.ca,14599182,000000122532269,5,5,Nothing,5
315621,14-JAN-12,13-JAN-12,Carolina,,en,67.70.68.39,ashley.third@bell.net,14590328,000000122554482,5,5,answered phone call quicker,4
315622,12-JAN-12,09-JAN-12,Nawel,,fr,70.55.112.201,jmo1@sympatico.ca,14541462,000000122429740,4,4,M'alerter quand votre site Votrecourriel.sympatico.ca et devenu inaccessible...,4
316077,12-JAN-12,11-JAN-12,Alex,,en,70.31.42.193,john_frank@sympatico.ca,14568716,000000122504557,3,4,,4
316078,12-JAN-12,11-JAN-12,Carmen,,en,65.95.248.188,mackorda@sympatico.ca,14570500,000000122483499,5,5,,5
316079,12-JAN-12,11-JAN-12,Wayne,,en,174.93.63.51,kersi.jilla@sympatico.ca,14569344,000000122482276,4,4,Confirmations of the changes made during converdation,5
316080,12-JAN-12,10-JAN-12,Imen,,fr,174.89.84.75,robert.mado4@sympatico.ca,14559615,000000122464924,4,4,,5
316081,13-JAN-12,12-JAN-12,Mohamed Amine,,fr,76.65.83.65,noella.lafreniere@sympatico.ca,14585420,000000122524627,1,1,"Après un appel de mon technicien avec Bell il lui a dit que dans 48 heures j'aurais un appel. Je ne comprends pas que vous ayez réussi à envoyer un message car les autres messages n'entrent pas. Le 7 janvier j'avais reçu um message de Windows Live Hotmail me disant que la taille de mon compte augmente trop et que si cela se poursuit je ne recevrais pas mes messages, alors je n'ai pas répondu mais j'ai supprimé beaucoup de messages.  Ce que je ne comprends pas c'est que mes courriels ne sont pas avec hotmail mais avec sympatico adresse courriel noella.lafreniere@sympatico.ca",
316082,14-JAN-12,13-JAN-12,Rachel,,en,67.70.86.33,the.sauce@sympatico.ca,14600874,000000122543407,3,,"Understanding your agents
Speak English ",
316083,14-JAN-12,13-JAN-12,Med nejib,,fr,184.144.228.90,manontrudel1@sympatico.ca,14596740,000000122537244,3,2,"bon service, votre employé a fait parvenir mes problèmes au service de soutien technique, mes problèmes selon lui (vitesse et accès impossible à tou.tv) devraient êtres résolus dans 3-4 jours, donc si mes problèmes sont résolus je serai satisfaite à 100%",3
316084,14-JAN-12,13-JAN-12,Karim,,fr,74.15.136.26,pierre_jolicoeur@sympatico.ca,14598558,000000122541457,5,5,Karim est un conseiller très compétent.,5
316085,14-JAN-12,13-JAN-12,Anne,,en,174.95.20.39,ankeranker@bell.net,14590156,000000122548528,5,5,,5
316086,14-JAN-12,13-JAN-12,Mehdi,,fr,76.69.194.48,marie.marc2021@sympatico.ca,14596872,000000122542622,5,5,,5
316087,14-JAN-12,08-JAN-12,Ramzi,,fr,67.68.228.40,schamberland@bell.net,14534628,000000122413163,4,5,,5
316088,14-JAN-12,13-JAN-12,Revathi,,en,76.68.13.18,shirdel@sympatico.ca,14600118,000000122549603,5,5,"I would have liked to get assistance from someone here in Canada. When I could not understand the lady on the other end, I asked her what country she was in and she did not tell me. i think it was India. When I asked to speak to someond in Canada she said that was impossible so I asked to speak to her supervisor. He spoke perfect English so we got my email problem fixed.
I am under the understanding that we can ask for assistance from someone in Canada. Is this not true? 
The lady was polite but I just could not understand her. Can Bell correct this problem for those of us who do not hear accents clearly on the telephone?
I would like e response, please.",4
316089,14-JAN-12,13-JAN-12,Ahmed,,fr,70.30.159.217,jc.juhel@sympatico.ca,14594720,000000122539974,5,5,,5
316090,14-JAN-12,13-JAN-12,Stacey,,en,184.145.121.64,danielbellaire@sympatico.ca,14591910,000000122547609,4,4,THE VERY FIRST CALL I GET FROM A REP TO BE ON A BELL PHONE LINE I WILL NOT GIVE OUT INFORMATION NEEDED. ANYBODY CAN SAY WE OFFER GOOD DEALS FROM BELL JUST NEED YOUR INFO ,5
316091,14-JAN-12,13-JAN-12,Wynbert,,en,174.95.134.224,daveliz@sympatico.ca,14592022,000000122534046,1,1,I was promised an 11:00 A.M. call from a tech person to day,2
316092,14-JAN-12,08-JAN-12,Tim,,en,184.145.75.37,svmurillo@sympatico.ca,14535116,000000122418525,4,5,Reduce waiting period,5
316093,14-JAN-12,13-JAN-12,Jdey,,fr,184.146.230.243,bi.net@sympatico.ca,14590694,000000122554306,5,5,,5
316094,14-JAN-12,13-JAN-12,Houssem,,fr,174.94.92.62,aawada@sympatico.ca,14589642,000000122544932,4,3,,4
316095,14-JAN-12,13-JAN-12,John,,en,50.101.51.39,lmcmahon_5@sympatico.ca,14596302,000000122545642,4,5,nothing - everything was handled very well.,5
316096,14-JAN-12,12-JAN-12,Emmanuel,,en,205.189.194.208,geraldine.macmillan@sympatico.ca,14580542,000000122521436,1,1,"Could have accessed my email - he blamed the computer I was usung but, although signed into my account, he did not try to open my email from the Bell computer he was using.",1
316097,14-JAN-12,13-JAN-12,Ahmed,,fr,70.30.150.231,crokosmia@sympatico.ca,14591732,000000122552173,5,5,rien,5
316098,14-JAN-12,13-JAN-12,Grace,,en,184.146.86.44,rorland@sympatico.ca,14599412,000000122545634,5,5,The e one thing you could do to improve my service is to have telephone service help to act and to help as magnificently as `Grace` my Ottawa helper did so eloquently yesterday..Ralph,3
316099,14-JAN-12,13-JAN-12,Elsy,,en,184.146.162.237,audrey.tobin@sympatico.ca,14590382,000000122552694,1,1,,1
316100,14-JAN-12,13-JAN-12,Alyssa,,en,184.146.86.44,rorland@sympatico.ca,14599414,000000122540906,1,1,"Caution helpers to not suggest that your computer is at fault without properly diagnosing trouble, which in my case was properly walked through and corrected on your end of service  ..Ralph",2
316101,14-JAN-12,13-JAN-12,Souhaib,,fr,67.71.168.41,mrlacoste@sympatico.ca,14597762,000000122540395,5,5,"Pour la question que j'avais à poser, tout était bien correct.",4
316102,14-JAN-12,03-JAN-12,Med Anis,,fr,76.69.190.203,moniz1989@bell.net,14467908,000000122300517,5,5,,5
316103,14-JAN-12,12-JAN-12,Jose,,en,67.70.110.60,casademucha@sympatico.ca,14578038,000000122508770,3,2,My inquiry was after I removed a contact from my list the prefix ( ie info@ with the deleted contact) would still appear when I was about to send a new email with a similar prefix.Unfortunately the tech does not know/have a way to resolve this?   ,
316104,14-JAN-12,13-JAN-12,Vladimir,,en,184.75.113.162,philipeylott@sympatico.ca,14598528,000000122554462,4,2,The problem was not fixed. This was only discovered afterwards. ,3
316105,14-JAN-12,13-JAN-12,Kimberly,,en,174.92.60.207,joedifederico@sympatico.ca,14595126,000000122548025,1,1,"bill me what I was supposed to be billed.
In other words I was over-billed for Dec./11 I should have paid only $10.00 on that bill according to the customer rep.
but my next bill for Jan. carried over the $66.59 from Dec./11. because I missed paying that DEc. Bill I am now supposed to pay this total amount?",3
316106,14-JAN-12,13-JAN-12,Bob,,en,50.101.140.18,cjawalker@bell.net,14591474,000000122548682,5,4,evertyhing done well and a very pleasant and polite agent,5
316107,14-JAN-12,07-JAN-12,Naim,,fr,69.157.88.19,palchanne1@sympatico.ca,14525156,000000122409310,5,5,"Rien, car votre conseiller a résolu mon problème et a su exactement où était ledit problème.  Ce fut très rapide à régler et c'est certainement parce qu'il était très compétent en la matière.  Il m'a donné un excellent service, il a été rapide et courtois.  J'espère avoir toujours affaire à des gens comme lui.",5
316108,14-JAN-12,10-JAN-12,Gopi Rathinam,,en,64.231.148.240,ronmck@sympatico.ca,14559718,000000122469561,5,5,better voice level would make things move faster with better volumes!!!,4
316109,12-JAN-12,11-JAN-12,Sweta,,en,70.31.12.188,jaystan@bell.net,14568150,000000122491884,4,4,,4
316110,12-JAN-12,11-JAN-12,Tony,,en,76.68.116.218,luz_padua@bell.net,14570330,000000122499452,5,5,just maintain excellent technical support.,4
316605,13-JAN-12,30-DEC-11,Souhir,,en,70.51.29.220,cioran@sympatico.ca,14405380,000000122212938,1,1,"The representative never sent the item she was supposed to send. I had to call back a week later for another representative to do it. And, by the way, you can never say to a customer that the problem comes from her (or his) computer: that is rude. Especially since the problem came from the modem, in this case. I was tempted to call Videotron that evening.",2
316606,13-JAN-12,26-DEC-11,Andy,,en,64.231.85.12,kjbabb5231@bell.net,14367062,000000122122970,1,1,"fix my internet issue and have a date to complete this, not tell me that your company has known of the issue since Oct 12/11 and have no idea when it will be fixed.  I, as a customer, was not notified that my service was not what I was paying for - I spent alot of my time on the phone with your company to finally have a truthful employee tell me this.    ",1
316607,13-JAN-12,12-JAN-12,Ericka,,en,74.14.221.202,bwilmot@bell.net,14577838,000000122528276,4,4,,2
316608,13-JAN-12,10-JAN-12,Eya,,fr,184.148.238.159,julietta@sympatico.ca,14555118,000000122457457,2,2,,2
316609,13-JAN-12,10-JAN-12,Moncef,,fr,76.64.139.118,ejdurand@sympatico.ca,14551928,000000122474006,5,5,,5
316610,13-JAN-12,11-JAN-12,Mohammed Wasay,,en,174.89.108.223,keithanita@sympatico.ca,14569292,000000122504948,2,1,See previous survey same story ,3
316611,13-JAN-12,12-JAN-12,Aquiles,,en,64.231.116.114,amsmithson@sympatico.ca,14576768,000000122523581,3,4,Don't forget to correct the original problem which is why I had to call back,3
316612,14-JAN-12,12-JAN-12,Jordan,,en,65.95.93.129,sjbond@bell.net,14587678,000000122512156,5,5,I can't think of anything. I was very satisfied with this particular experience.,3
316613,14-JAN-12,13-JAN-12,Aswathy,,en,76.68.41.190,rs2521@sympatico.ca,14599504,000000122547059,5,5,Nothing. She quickly identified the issue and solved it.,5
316614,14-JAN-12,13-JAN-12,Vijay,,en,70.27.232.181,grhs@sympatico.ca,14593852,000000122537769,3,4,I was told I would get a call back in 10 minutes so he could work on the problem. It was an hour before his supervisor called to see whether it had been fixed.,4
316615,14-JAN-12,09-JAN-12,Sofiene,,fr,24.50.122.138,johnston.diane@sympatico.ca,14541624,000000122435097,3,4,"J'avais communiqué avec BELL un peu plus tôt pour faire modifier mon forfait qui avait été modifié auparavant lors de mon déménagement. Lors de mon appel avec agent : EX99187 pour me faire créditer et modifier mon forfait c-a-d le remettre comme avant mon déménagement car je ne payais jamais de surplus. Cet agent a finalement accepté car ""La Madame n'était pas contente"" Je lui demande une confirmation par courriel : B32X39N4 et je m'apercois que j'ai deux ajouts au lieu de un et que je n'ai pas la confirmation de mon crédit tel que convenu ...?! Je rapelle chez BELL ...pour finalement refaire modifier les modifications ?! Quel cauchemar ? J'en reviens pas qu'un employé puisse faire ce qu'il veut avec nos comptes ...??",3
316616,14-JAN-12,11-JAN-12,Madhu,,en,74.12.137.195,rks@sympatico.ca,14573254,000000122493416,3,3,Speed up response times on my lap top ,4
316617,14-JAN-12,14-JUN-11,Mike,,fr,76.71.219.201,missnaf2001@sympatico.ca,12310547,000000117782412,4,4,,4
316618,14-JAN-12,02-JAN-12,Walter,,en,184.147.187.167,dbsembs@sympatico.ca,14446324,000000122261001,4,4,Better on line support so that I don't have to call for service.,4
316619,14-JAN-12,13-JAN-12,Kaouther,,fr,184.145.185.73,jlparent@bell.net,14595030,000000122544487,4,4,Je n'ai pas réussi à faire le changement de mot de passe sur mon compte de courriel Bell.net,4
316620,14-JAN-12,13-JAN-12,Sandra,,en,74.15.250.91,malfsclan@sympatico.ca,14596696,000000122535677,1,1,I WAS ON HOLD FOR A VERY LONG TIME.  OVER 30 MINUTES.  THIS HAPPENS EVERYTHING I CALL WIMAX.  THE WAIT IT AT LEAST ONE HOUR.  IT IS SO PATHETIC!!!!,1
316621,14-JAN-12,13-JAN-12,John,,en,70.24.26.12,wilfred.north@sympatico.ca,14601506,000000122546819,5,5,,3
316622,14-JAN-12,13-JAN-12,Denise,,en,207.164.79.84,gailthompson1@sympatico.ca,14593372,000000122533953,5,5,"N/A. Denise was excellent with the service she provided. She's very professional, patient and understanding! :). ",5
316623,14-JAN-12,13-JAN-12,Kyle,,en,184.91.76.67,awpash@sympatico.ca,14590416,000000122534973,3,4,"your billing depart. is not doing their o
b. If so I would not have this problem.",4
316624,14-JAN-12,13-JAN-12,Oscar,,en,67.70.45.100,jbodrug@sympatico.ca,14594712,000000122550746,4,4,,4
316625,14-JAN-12,13-JAN-12,Roberto,,en,184.147.39.216,hjohnso@sympatico.ca,14594140,000000122542688,5,5,nothing,5
316626,14-JAN-12,13-JAN-12,Earl,,en,74.12.120.76,jerry.chaves@sympatico.ca,14594888,000000122550801,1,1,offer some form of compensation for not being able to provide better internet service...will be looking at what Roger's has to offer,1
316627,14-JAN-12,09-JAN-12,Moses,,en,70.50.201.214,wayne.onwheels@sympatico.ca,14547512,000000122434802,5,5,,4
316628,14-JAN-12,09-JAN-12,Mohammed,,en,70.50.201.214,wayne.onwheels@sympatico.ca,14547514,000000122448988,5,5,,4
316629,12-JAN-12,10-JAN-12,Max,,en,76.69.15.139,mrbigs@sympatico.ca,14557842,000000122470338,4,4,,4
316630,12-JAN-12,11-JAN-12,Pascal,,en,76.67.41.82,fred.haughton@sympatico.ca,14566722,000000122494928,5,4,,4
316631,12-JAN-12,11-JAN-12,David,,en,70.27.58.122,the.suttons@sympatico.ca,14574958,000000122503652,5,5,"Increase my server speed so my video streaming has less `brownouts '
D.",4
316632,13-JAN-12,12-JAN-12,Salvador,,en,50.101.232.246,mitsy2@sympatico.ca,14584836,000000122509266,5,5,,5
316633,13-JAN-12,11-JAN-12,Jose,,en,50.100.150.168,luluan@sympatico.ca,14570316,000000122489848,3,4,"Is is shameful of Bell that we can no longer have Canadian operators....I couldn't understand what the operator was trying to tell me...I got irritated, no fault of the operator,but had to speak to a supervisor...still not Canadian. Shame on you.",
316634,13-JAN-12,08-JAN-12,Gautham,,en,184.145.4.168,josesa@bell.net,14531744,000000122413796,3,3,identify a problem and help to solve quickly,4
316635,13-JAN-12,12-JAN-12,Samia,,fr,64.228.43.114,p-charland@sympatico.ca,14585634,000000122511865,5,1,"Depuis au moins 10 ans nous demandons l'internet a haute vitesse. On semble nous dire a chaque fois que c'est pour bientôt. Comme cela n'arrive jamais nous
allons changer de fournisseur.",2
316636,13-JAN-12,10-JAN-12,Makram,,fr,184.145.187.129,skippyfleury@sympatico.ca,14560618,000000122465902,4,2,,5
316637,13-JAN-12,12-JAN-12,Jean,,en,74.14.101.105,trevor.veenendaal042@sympatico.ca,14588486,000000122527722,5,5,nothing ,3
316638,13-JAN-12,11-JAN-12,Duncan,,en,184.145.91.133,mbaricza@sympatico.ca,14571016,000000122504515,3,5,,5
316639,13-JAN-12,12-JAN-12,Kanni,,en,74.14.91.251,austin.armstrong@sympatico.ca,14577129,000000122529809,5,5,,5
317124,14-JAN-12,13-JAN-12,Sarry,,en,76.67.37.194,gadac@bell.net,14593344,000000122548176,5,5,"Nothing. As a courtesy, and so your  accounts and mine synchronize, my name is spelt daCosta not deCosta or Decosta, or if it must be in upper-case not DECOSTA.  Thanks.",5
317125,14-JAN-12,13-JAN-12,Catherine,,en,70.54.112.82,paca1@sympatico.ca,14598232,000000122554423,5,5,"There were 2 phone calls on the evening of Friday, Jan.13, 2012. The 1st call, I didn't get her name, was handled completely wrong. She didn't know what to do, and was focused on one thing, and it was wrong. This caused me to phone Dell and the tech. guy figured out the problem, steering me in the right direction. So I again phoned Bell and passed on the Dell techie's info., leading the Bell techie. to resolve my issue. It was a matter of inputing the, according to the first Bell tech. support girl, the incorrect key # that is on my 2-wire modem. The 2nd Bell tech. support person,a guy this time, figured it out, with help from the Dell info. that I passed on to him. ",3
317126,14-JAN-12,13-JAN-12,Oscar,,en,70.53.84.208,foreted@bell.net,14593132,000000122538043,5,5,,4
317127,14-JAN-12,08-JAN-12,Mokhles,,fr,174.95.114.231,dlacombe002@sympatico.ca,14529856,000000122418940,5,5,,5
317128,14-JAN-12,13-JAN-12,Wafa,,fr,70.48.227.45,serge.croisetiere@sympatico.ca,14599974,000000122535691,5,5,"On m'a fait une offre pour 3 mois; je dois rappeler avant ce 3 mois pour un renouvellement.... Pourquoi je ne pouvais pas faire une entente d'au moins 12 mois immédiatement..????",4
317129,14-JAN-12,13-JAN-12,Noureddine,,fr,67.68.251.109,marcel.carbonneau@sympatico.ca,14596778,000000122552813,5,5,,5
317130,14-JAN-12,13-JAN-12,Claudia,,en,67.68.137.166,binicho@sympatico.ca,14590728,000000122547570,1,1,"I  spent  1  and 1/2 hrs on the phone  being transferred to another  dept and waited and waited   for over 1/2 hr to  have   a  re[ say  they needed to transfer me to another  dept  then i waited  to and waited and then the line went  dead
",1
317131,14-JAN-12,13-JAN-12,Dinesh,,en,76.65.20.146,hopewell5@sympatico.ca,14594180,000000122540415,5,5,couldn't be better,5
317132,14-JAN-12,13-JAN-12,Sharmila,,en,70.53.95.207,theresastubbs@sympatico.ca,14600920,000000122539679,4,4,,5
317133,14-JAN-12,13-JAN-12,Casey,,en,70.53.26.101,miselaineus@sympatico.ca,14597532,000000122534302,4,4,,5
317134,14-JAN-12,11-JAN-12,Guylaine,,fr,184.145.219.93,guy.caron@sympatico.ca,14567348,000000122481649,4,4,installer le bon service fibe 16 tel que commandé le 2 janvier en premier lieu,4
317135,14-JAN-12,11-JAN-12,Mehdi,,fr,70.26.178.246,michelvilleneuve@sympatico.ca,14571348,000000122495326,5,5,"le délai de 2 hrs me semble long afin de reprendre l'accès à mon compte, surtout en plein après-midi, durant mon travail!
",4
317136,14-JAN-12,13-JAN-12,Stanley,,en,67.70.117.53,coulthard@sympatico.ca,14578582,000000122530787,5,5,,4
317137,14-JAN-12,12-JAN-12,Jessica,,en,184.148.128.151,ph6559@bell.net,14585944,000000122527794,2,1,"Followed thriugh on your promise of service !  I'm still waiting ...
",1
317138,14-JAN-12,12-JAN-12,Casey,,en,67.71.66.67,coliver@bell.net,14578530,000000122524989,5,5,Do your homework to find out that my modem had been returned in November instead of billing me in January for it,3
317139,14-JAN-12,13-JAN-12,Karim,,fr,69.159.88.224,jeanclaude.celine@sympatico.ca,14594800,000000122554528,5,4,le technicien qui m'a aidé a vraiement été à la hauteur.,5
317140,14-JAN-12,13-JAN-12,Tyrone,,en,64.231.118.197,daljfamily1@sympatico.ca,14591850,000000122538630,1,1,,1
317141,14-JAN-12,11-JAN-12,Selassi,,fr,174.94.82.75,claude_bolduc@sympatico.ca,14564830,000000122494555,5,5,"M'éviter les deux appels précédents celui-ci.Les deux intervenants furent courtois, mais complètement dépourvus, ou n'avait pas les ressources nécessaires pour mener à terme mon renouvellement...",5
317142,14-JAN-12,12-JAN-12,Umesh,,en,70.53.57.183,diane.sweeeting@sympatico.ca,14579250,000000122528422,5,5,,5
317143,14-JAN-12,13-JAN-12,Mithila Maraj,,en,70.27.57.19,luciaponte@sympatico.ca,14596462,000000122554179,2,2,"Would be nice to speak to someone in our own country CANADA and not from overseas.  I would have been able to understand them better, even though the women on the other end did her best when speaking to me to try to fix my problem.",1
317144,14-JAN-12,13-JAN-12,Nebgha,,fr,70.30.160.178,langloisd20@sympatico.ca,14595936,000000122532752,4,4,rien de plus,4
317145,14-JAN-12,13-JAN-12,Nizar,,fr,76.69.177.51,graceomalley@sympatico.ca,14593800,000000122547533,5,4,,4
317146,14-JAN-12,13-JAN-12,Karingula,,en,65.93.104.110,robsmith@bell.net,14599318,000000122549662,5,5,"nothing, everything was perfect",5
317147,14-JAN-12,12-JAN-12,Oscar,,en,69.158.133.140,garylong@sympatico.ca,14580412,000000122508229,5,5,very satisfied,5
317148,14-JAN-12,10-JAN-12,Rod,,en,65.93.148.227,pvoll@sympatico.ca,14559050,000000122469332,5,5,nothing,5
317149,14-JAN-12,13-JAN-12,Sowjanya,,en,184.144.204.88,morrispal@sympatico.ca,14597718,000000122547367,4,4,,5
317150,14-JAN-12,26-DEC-11,Mindy,,en,70.49.50.250,nonda@sympatico.ca,14369174,000000122132304,5,5,,5
317151,14-JAN-12,13-JAN-12,Rahma,,fr,76.71.182.204,alaincossette6@sympatico.ca,14589898,000000122546532,4,4,,4
317152,14-JAN-12,13-DEC-11,Seshadri,,en,70.24.91.27,kcomba@sympatico.ca,14237430,000000121874367,5,4,No complaints,5
317153,14-JAN-12,08-JAN-12,Luis,,en,69.157.20.153,deirdre.roeser@sympatico.ca,14529706,000000122411552,2,3,Have a better product.,2
317154,14-JAN-12,07-JAN-12,Joelle,,en,184.145.65.187,gradimir.sandic@sympatico.ca,14521678,000000122397285,5,4,,5
317155,14-JAN-12,13-JAN-12,Aquiles,,en,64.228.139.168,wail@sympatico.ca,14601402,000000122554082,5,5,None. Maybe better voice signal. kind of low tone.,5
317156,14-JAN-12,13-JAN-12,Souhaib,,fr,70.55.208.213,monta74@bell.net,14597686,000000122547874,1,1,,1
317157,14-JAN-12,11-JAN-12,Kevan,,en,184.147.217.190,e.r.palme@sympatico.ca,14566124,000000122503255,5,5,,5
317158,14-JAN-12,13-JAN-12,Ahmed,,fr,70.52.7.55,gilles.guindon@sympatico.ca,14593644,000000122550723,4,4,premièrement j'ai très apprécié qu'un représentant de Bell me contacte pour m'offrir un crédit  c'est la 1ere fois en 30 ans  et plus que je suis un de vos client.   Bravo  enfin une petite marque de reconnaissance,4
317159,14-JAN-12,13-JAN-12,Priyanka,,en,70.51.219.51,mollydolly@bell.net,14597664,000000122552562,5,5,waited to long for someone to answer,5
317160,14-JAN-12,13-JAN-12,Ghaieth,,fr,207.134.235.199,madocarrier@sympatico.ca,14596668,000000122554204,4,4,"embaucher des gens qui comprennent le français québécois, malgré qu'ils sont gentils, ils ne comprennent pas toujours notre language...qui n'est pourtant pas du chinois",4
317161,14-JAN-12,13-JAN-12,Syed,,en,184.151.63.193,kcunningham34@bell.net,14595570,000000122549316,1,1,FIX THE PROBLEM!!!!!!!!!!!,1
317162,14-JAN-12,13-JAN-12,Aprajit,,en,184.147.131.36,rfehst@sympatico.ca,14599076,000000122534922,5,5,Nothing ,5
317163,13-JAN-12,12-JAN-12,Suraj,,en,70.49.18.227,keith_hutcheson@sympatico.ca,14582778,000000122512557,4,3,unknown type of problem no one could know for sure how to handle called blackberry they contacted bell,4
317164,13-JAN-12,12-JAN-12,Mary,,en,70.24.106.134,maryalewis@sympatico.ca,14584320,000000122512330,5,5,,4
315623,15-JAN-12,14-JAN-12,Ronald,,en,184.151.63.248,karenray8@sympatico.ca,14606920,000000122559985,4,4,"The experience with Ronald was great but I had been on the phone all morning being sent from dept to dept transferred by some, being told to call another number by others.
I was told that someone was looking in to my problem and could they put me on a quick hold while they looked in to it, I was on hold for 1 hour and 46 minutes, in the mean time I was calling back on my cell phone not wanting to hang up my landline as I did not know how long I would have to wait to be connected again, I was fed up with being on hold with my cell phone so hung up and waited for them to come back to help on my land line.
This is when Ronald came on the line and asked me how he could help.
I said I have been waiting for 1 hour and 46 minutes since a lady went to look in to my problem.
He said he had no idea how that happened and gave me no reasoning.
I was also having a live chat with Marybeth I think in the mean time telling her low long I had been on hold waiting for someone to come back and finish talking to me, she could not explain the reasoning either, just said she was sorry.
I asked her how to send a complaint as I was going stir crazy listening to pipe music and the recorded message Someone will be with me shortly for that amount of time.
I had also had 2 live chats with Andrew in the morning before 8 and he could not help me either.
I spoke with 2 different people in Mobility who tried to help but said it was a Customer Service problem and they did not open till 9, so at 9 I was on the phone to them sent from pillar to post.
I am not happy with Bell, have not been for a long time as whenever you want to speak to someone you are always put through to the wrong dept, one dept does not know what the next one is doing, if this was not the case then on Friday someone would not have cancelled my internet and I would not have been on the telephone and live chat from 8 in the morning till almost 1 in the afternoon, this is not acceptable.
It feels like my time is not important, and yours is otherwise no one would be kept on hold for that amount of time,especially when the woman did not even come back to the phone ever, Ronald ended up on her line, how does that happen?
I certainly would not be using Bell i I had another option but cable is not available in my area, so it seems I am stuck with you, and I mean that literally.
Sorry to sound so harsh but if you were sitting around for almost 5 hours on a Saturday morning trying to get a problem resolved that someone else had stupidly caused then I am sure you would feel the same way.
I am eager to hear your response to my siuation.",1
315624,15-JAN-12,13-JAN-12,Marie,,fr,70.53.214.177,louisepayer@sympatico.ca,14596384,000000122541302,3,3,"La jeune fille était très polie mais j'avais aussi recu un autre appel avant elle et les quotations pour mon Internet n'était pas les mêmes.  Le seul hic est que j'avais de la difficulté à les comprendre les deux.  La première fois, je me suis débrouillée en anglais (langue seconde pour moi)et la seconde fois ce n'était pas si pire mais j'avais encore de la difficulté à comprendre.
J'ai demandé une autre question  par rapport au téléphone cellulaire et on m'a transféré et après avoir attendu en ligne quelques minutes, la ligne s'est fermée. 
Je n'ai jamais rempli de questionnaire sur la satisfaction du client mais j'ai eu quelques difficultés avec les services Bell en général.  Exemple, lorsque je suis déménagé à mon adresse présentement, j'avais demandé une autre prise téléphonique pour mon appartement et on m'avais aussi donné un numéro de confirmation,  J'ai perdu une journée de travail à attendre et personne n'est venue. J'ai appelé quelques fois dans la journée et vers la fin de la journée on m'a répondu qu'on avait pas le numéro de confirmatin pour ma demande.  J'étais vraiment décue .  Maintenant que les services de compétiteurs on accès à notre quartier, je vais songer à faire comme beaucoup de personnes et peut-être changé de compagnie pour tous mes services. Je suis très décue car cela fait beaucoup d'années que je suis une cliente de Bell.
Une autre chose que je ne comprens pas puisqu'e l'on dit qu'il n'y a plus de contrats, pourquoi on me téléphone pour renouveller mon service Internet, est=ce que l'on va me rappeler aussi pour mon service de téléphonie......",3
315625,15-JAN-12,14-JAN-12,Tyler,,en,70.27.11.102,knights33@bell.net,14607140,000000122571175,3,4,"The rep. kept insisting he wanted to remote log on to my computer several times after i said there was no need just need a few pointers, I had done the task before just need him to guide me tru the task not take over my computer.  In twenty years with Rogers prior to Bell I must say they have bell customer service reps. beat hands down that where bell is losing the race ",3
315626,15-JAN-12,14-JAN-12,Med Amine,,fr,174.95.240.228,barettebougie@sympatico.ca,14602882,000000122566634,3,2,Lorsque l'on demande d'effectuer des opérations sur un logiciel en particulier (Outlook 2010)et que le technicien vous dit que c'est plus facile sur un autre programme de courriel (Windows Live Mails). Je crois que les techniciens devraient se tenir à réponre aux demandes des clients.,4
315627,15-JAN-12,12-JAN-12,Bochra,,fr,174.92.244.250,andrebonneville@sympatico.ca,14576802,000000122513596,5,5,moins de message lors des appels,5
315628,15-JAN-12,14-JAN-12,William,,en,70.24.169.73,gl.mealing@sympatico.ca,14605432,000000122563400,4,3,,2
315629,15-JAN-12,14-JAN-12,Rolando,,en,76.64.215.170,lonnycarol@bell.net,14607548,000000122561983,5,5,Nothing,5
315630,15-JAN-12,14-JAN-12,Shyam,,en,70.26.162.205,clive.talbot@sympatico.ca,14603800,000000122568124,5,5,,4
315631,15-JAN-12,12-JAN-12,Martin,,en,65.94.133.25,mamere@sympatico.ca,14583998,000000122506214,1,3,my internet was not working.I needed help through communication.The help I got the volume was so low I could barely hear the person on the other end. I'm not sure what nationality the Bell employee was but I could not understand him.Good loud communication is what was needed to help the issue.,1
315632,15-JAN-12,14-JAN-12,Hector,,en,50.101.165.252,thebrowns@sympatico.ca,14611072,000000122561411,4,4,,4
315633,15-JAN-12,14-JAN-12,Hanene,,fr,174.93.235.187,benoitlafortune@bell.net,14602984,000000122563913,3,4,Avoir répondant québécois qui comprend le fonctionnement d'un MAC.,3
315634,15-JAN-12,14-JAN-12,Harjeeth,,en,50.101.165.252,thebrowns@sympatico.ca,14611074,000000122555585,2,1,Too quick to push issue to Manufacturer. When i called bak issue was resolved by Bell.,
315635,15-JAN-12,14-JAN-12,Stephen,,en,64.231.204.27,jerryko27@sympatico.ca,14606406,000000122564718,5,5,,5
315636,15-JAN-12,13-JAN-12,Jose,,en,174.91.147.206,rrunowski@sympatico.ca,14599502,000000122533857,5,5,,5
315637,15-JAN-12,14-JAN-12,Gopinath,,en,69.157.148.15,mhaggart@bell.net,14608280,000000122570591,5,5,,3
315638,15-JAN-12,14-JAN-12,Med Aymen,,fr,70.55.101.184,benbleau@sympatico.ca,14602964,000000122555882,4,4,,4
316111,12-JAN-12,10-JAN-12,Vincent,,en,184.146.104.247,gcarch@sympatico.ca,14552688,000000122471011,5,5,,5
316112,12-JAN-12,11-JAN-12,Nelly,,en,64.231.119.184,walter.flajnik@sympatico.ca,14575554,000000122481337,4,3,assure that blocked emails remain blocked.,4
316113,12-JAN-12,11-JAN-12,Tayssir,,fr,70.53.169.197,jmongeau@sympatico.ca,14568584,000000122489608,4,4,,4
316114,12-JAN-12,10-JAN-12,Mohamed,,fr,174.95.1.109,noella.fleury@sympatico.ca,14558184,000000122457166,3,,attend de voir si cette fois-ci je recevrai par courrier la bonne chose demander car ma demande initiale avait ete faite le 5 janvier et malheursement je n'ai pas recu la bonne chose. a suivre,3
316115,12-JAN-12,07-JAN-12,Elyes,,fr,70.51.44.103,dantrep@sympatico.ca,14520340,000000122408692,3,4,"on a envoyé un technicien mais toutes les informations (branché à un cable usb)n'ont pas semblé être transmise.
Votre sondage est trop peu élaboré donc ne peut donner une idée valable",3
316116,12-JAN-12,11-JAN-12,Casey,,en,174.91.141.93,sandrapalmieri@sympatico.ca,14573834,000000122500163,5,5,,5
316117,13-JAN-12,12-JAN-12,Rebecca,,en,184.145.58.112,horstm@bell.net,14581262,000000122511797,4,4,,5
316118,13-JAN-12,12-JAN-12,Ruth,,en,64.229.184.27,terry_j@sympatico.ca,14588236,000000122518865,5,5,Nothing.,5
316119,13-JAN-12,10-JAN-12,Ronda,,en,70.49.178.109,beverleymay@bell.net,14549484,000000122467465,5,4,"By not placing my phone bill on the computer, when I had already stated that I do not go on my computer all that often.  Up untill Aug. I had manageed to keep a credit balance. By not seeing my phone bill I lost that opertunaty to keep it up. Even while I am having problems paying my bills it was important to me that I have a credit balance. Now I am behind and am biing charged with late payments.
I have been with Bell for over 40 years and have had nothing like this happen. Please continu to send my Phone invoices by mail. I think you will find that Sr.s need to see the paper work in front of them, not all use a computor. 
I have my good days and days nothing on the computor works for me.
Thank you for the opertunity to express my frustration.
Beverley

Just re read the questions.
Ronda was excellent in her understanding of my situation and answered all of my questions. After looking after what she could do for me, Ronda passed me along to a second department and the young man managed to help me bring my bill cost down with a new package.  I did not mention to him that I most likly would have had to let my internet go as I am having problems financially at this time.
Both were compassionet and helpful.
Pleasant and understanding.

Oh the biggest thing is I coul hear them and understand what they were explaining to me. If is very rare to get
some one from Canada. My only complaint there is it is difficult to hear when the calls go to another country. There for making it had to understand what is being explained.",5
316120,13-JAN-12,07-JAN-12,Melvin,,en,184.147.189.225,julian.burr@sympatico.ca,14522920,000000122398137,1,1,"Bell Tech rep told me my modem was not working and he was senfing a new one. WOuld be here by Wed June 11. Still has not arrived June 13th. 

Problem was solved by myself after the fact and was something very simple that the bell rep should have known to have me check when we were talking on the phone. This is not satisfactory service by a very weak technical person on the part of Bell.",2
316121,13-JAN-12,12-JAN-12,Murali,,en,74.14.22.34,etapozsgay1@sympatico.ca,14579858,000000122518117,4,2,Tday  on Jan 13/2011 the same problem occured.I needed technical support again.,3
316122,13-JAN-12,10-JAN-12,Henry,,en,76.69.15.59,smillsmordeen@sympatico.ca,14560666,000000122469944,5,5,Made it not necessary by telling me how to go unplugged in the first place!,3
316123,13-JAN-12,12-JAN-12,Marc,,en,174.95.21.224,jamesgame@bell.net,14581624,000000122523474,5,3,allow safty domain e-mail go through your smtp server by Microsoft Outlook.,3
316124,13-JAN-12,05-JAN-12,Radhia,,fr,76.69.188.106,rs.larfi@sympatico.ca,14501054,000000122342618,4,4,,3
316125,13-JAN-12,12-JAN-12,Henry,,en,174.94.57.23,mnicholson1@sympatico.ca,14584934,000000122519544,5,5,"The service was exselent no need for sugenstion.
Thank you very much for your service.
Sincerely,
Marka Nicholson",5
316126,13-JAN-12,12-JAN-12,Shirley,,en,70.27.180.218,francine003@sympatico.ca,14580182,000000122513058,5,5,,5
316127,13-JAN-12,03-JAN-12,Chirine,,fr,69.156.19.33,yanickh@sympatico.ca,14472692,000000122297587,1,1,"Me livrer mon router wireless car c'est la deuxième fois en un mois que je commande cet item et nous sommes le 13 janvier et je n'ai toujours rien reçu sauf l'étiquette de retour de mon ancien modem??????????? Pour le prix que je paye 220.00$ par mois que je donne à BELL. Je crois que VIDÉOTRON vont être content d'avoir un nouveau client! D'une client vraiment déçue!

Yanick Hébert",1
316128,13-JAN-12,12-JAN-12,Neha,,en,70.27.180.218,francine003@sympatico.ca,14580186,000000122519803,5,5,,5
316129,13-JAN-12,07-JAN-12,Visakan,,en,70.27.98.246,brucemyers@sympatico.ca,14519570,000000122396107,4,5,,4
316130,13-JAN-12,12-JAN-12,Rolando,,en,76.65.27.33,banjomanning@sympatico.ca,14577232,000000122521603,5,5,Hard to say... everything proceeded straight-forward.,5
316131,13-JAN-12,12-JAN-12,Sharon,,en,174.95.44.114,hoyboy@sympatico.ca,14581276,000000122516601,5,4,,4
316132,13-JAN-12,12-JAN-12,Sharmila,,en,69.156.126.138,audax@sympatico.ca,14577116,000000122527876,5,5,The phone line clarity wasn't too good. It made listening to her more difficult than it needed to be.,5
316133,13-JAN-12,12-JAN-12,Kevin,,en,70.50.34.27,jaydun@sympatico.ca,14581740,000000122510231,3,3,Refund the tax on the shipment charge!!!,3
316134,13-JAN-12,12-JAN-12,Ronald,,en,74.14.0.248,oldhams.onheritage@sympatico.ca,14585550,000000122510000,5,5,Improve call wait times...not acceptable however CSA was excellent,3
316135,14-JAN-12,13-JAN-12,Linda,,en,70.49.13.249,kchapman001@sympatico.ca,14595566,000000122543441,5,3,,4
316136,14-JAN-12,13-JAN-12,Daniel,,en,174.88.54.247,sam.selim@sympatico.ca,14599750,000000122533113,4,4,"A new Avast antivirus appeared for 1st time on my computer.I would have liked somebody explain the source for installing this program,is it safe?, and whether it was added by Bell internet ",4
316137,14-JAN-12,13-JAN-12,Jessa,,en,76.67.121.57,ray.hobbs@sympatico.ca,14598886,000000122544626,5,5,,5
316138,14-JAN-12,12-JAN-12,Wafa,,fr,65.93.129.180,desrocherst@sympatico.ca,14579174,000000122517919,5,5,,5
316139,14-JAN-12,13-JAN-12,Jeff,,en,70.54.55.19,larry.stortz@sympatico.ca,14595964,000000122538019,4,2,"Increase my so called hi speed internet up from 1.37 Staff were very helpful and polite in particular Adam

1.37 is NOT I repeat NOT Hi Speed.

Thank you

Larry Stortz 705 445 0199",3
316140,14-JAN-12,13-JAN-12,Suraj,,en,50.101.24.20,willir1@sympatico.ca,14601548,000000122539159,5,4,"No, service was good.",5
316141,14-JAN-12,12-JAN-12,Jean,,en,184.148.9.207,bujaki@sympatico.ca,14577812,000000122519618,3,3,This call was in response to changes made the evening previous. The email confirmation did not accurately reflect all the changes agreed to. A clear first conversation on Bell's part would have avoided the need for the second call,3
316640,15-JAN-12,14-JAN-12,Mitchell,,en,74.14.65.72,the_humphries@sympatico.ca,14611062,000000122563154,3,1,"I wish I could get one low rate for my years of loyalty with out having to call each year for the latest ""promo"". I waited 20 minutes for the phone to be answered and was told I could get a better rate than the compition but only for one year. Your rep. told me his ""crystal ball"" was broken and he didn't know next years rates. I only asked for him to match the compition - not beat them but he explained your company thinks it's better for me to waste my time calling each year. I guess my time has no value with your company.",1
316641,15-JAN-12,14-JAN-12,Preethi,,en,70.53.6.102,grantmartin1@sympatico.ca,14605536,000000122558345,5,4,,4
316642,15-JAN-12,14-JAN-12,Claudia,,en,69.156.158.17,mary.duncan@sympatico.ca,14608102,000000122562566,5,5,Claudia was very helpfull and informative,5
316643,15-JAN-12,14-JAN-12,Med nejib,,fr,108.88.178.158,gaetanpaiement@bell.net,14605206,000000122571371,5,5,,3
316644,15-JAN-12,13-JAN-12,Justin,,en,69.156.96.73,brissartcreations@sympatico.ca,14590948,000000122532211,4,4,match competitive prices. Provide French Survey!,4
316645,15-JAN-12,14-JAN-12,Manel,,fr,67.68.178.203,mamyg@sympatico.ca,14607840,000000122564694,5,5,rien pou le moment,5
316646,15-JAN-12,14-JAN-12,Evangeline,,en,99.249.126.201,DMayberry@bell.net,14601936,000000122556427,3,4,"I woul like to get an E-mail from John Watson 
Executive Vice President Customer Operations 
Customer Service 
So I can personal explain my problems
I know this will never happen !!!!!!!!!!
This is the E-mail I send to all (more than 4000 ) in my contact list. HI
We are now back with Rogers.
E-mail address is mayberry@rogers.com
Old e-mail is DMayberry@bell.net
Bell from hell just could not get there act together. They showed up on Dec. 17th to install home phone. internet
and satellite TV. Their TV tech.,phone tech., and internet tech. does there install and leaves. About 6 hours later 
after tring to phone home and getting a busy signal, we call bell from hell to find out our phone number did not get
ported over from Rogers because bell from hell screwed up and didn't contact Rogers. So now we have to wait until
Dec. 21th to get our phone number which means no one can call us until than. Ask for a manager but can't get one,
so he is to call me back which has not happen to this date.
Dec.21th comes home phone and right number works but internet does not work anymore. Call bell from hell get
put on hold, have to explain to 4 people what is wrong ( after been put on hold between each time ) long story short
from Dec 21 to 27th called bell from hell each day and told it would be working that day and 4 techs out and still
no internet. Dec 28th a tech puts our internet on with someone esle internet on the street so we are both on together
very slow and quits ever hour. Call bell from hell go thru hold talk hold 6 times get a manager ( talked to 5 differant
ones by this time, one that could not speak English, one that called me Mr. Dennis and another that said my computer
was broken ) Sending out a internet tech on Jan 2 to fix all problems and change moden, he puts a box on wall that 
will fix it ( so he says ) and leaves and drives across my grass making ruts. Internet still not working call bell from hell
hold talk hold talk get a manager who said they are working on problem and not to call back that they will call in 5 days
Jan 6th tech show up to fix problem and said the last guy ( she is female ) did not wire it right. so she leaves but now
4 phones in our house do not work. so I have to wire them back in. bell from hell never offered a credit or anything!!!
Called Rogers to get connected back with them on the 7th, got hooked up with them and canceled bell from hell
today Jan.14th. Now I have to e-mail everyone again with the change.
Sorry for the rant Dennis   
Where do I send the bill for reconnecting my phone jacks ?
Thanks for causeing a shitty Christmas
E-mail me at mayberry@rogers.com
Dennis Mayberry
527 Talltree Cres. 
London Ont.
Phone 519-951-1274",1
316647,15-JAN-12,12-JAN-12,Alejandro,,en,184.145.104.133,vintiques@sympatico.ca,14588734,000000122527634,2,1,"Talked with two people, the second supposedly a ""senior Tech"".  They both had me do exactly the same things to try and resolve the problem.  A waste of time.  An appointment was made for someone to come and find the problem and the never showed up.  Not a happy customer right now.  Rogers is looking like a good alternative.",
316648,15-JAN-12,14-JAN-12,Saber,,fr,76.67.143.217,othivierge@sympatico.ca,14608956,000000122557612,5,4,,5
316649,15-JAN-12,24-DEC-11,Jordan,,en,64.231.44.60,ter-a-way@sympatico.ca,14355268,000000122109720,3,4,"Provide what I pay for without the customer having to call and bitch to get it. Pisses me off that being a long term cutomer means absolutly nothing Bells whole focus is on new customers. 
The next scew up by Bell I am cancelling every service",1
316650,15-JAN-12,13-JAN-12,Meriam,,fr,76.69.221.139,c.girard@bell.net,14591048,000000122543271,3,3,,4
316651,15-JAN-12,14-JAN-12,Balaji,,en,184.148.187.42,lats@sympatico.ca,14607268,000000122558114,5,5,,4
316652,15-JAN-12,14-JAN-12,Karina,,en,70.27.128.214,wsigmund@sympatico.ca,14611618,000000122563116,5,5,,4
316653,15-JAN-12,14-JAN-12,Henry,,en,74.15.45.45,jdhaskett@sympatico.ca,14606288,000000122557404,5,5,,5
316654,13-JAN-12,11-JAN-12,Yahia Isameddine,,fr,184.144.172.68,famille_valiquette@sympatico.ca,14566532,000000122496311,4,4,,5
316655,13-JAN-12,12-JAN-12,Koussay,,fr,65.92.39.107,praymond62@sympatico.ca,14586130,000000122526070,4,2,"le nouveau client ne paie pas son modem.... moi je suis client depuis 2001, je paie en location le modem depuis environ 4 ans... sinon plus..et vous me le faite payer pour que je n'ai plus de location de modem... me semble... coudonc... vas tu falloir que je vous quitte pour vidéotron ... et que je revienne dans un ans... pour que vous me considériez comme un nouveau client... le nouveau client as tous les avantages... meme chose pour bell express vu... vous donnez au nouveau client un décodeur pvr hd en location gratuite 3 ans..et apres vous lui donnez.... moi j'ai payer pendant presque 5 ans ... ce décodeur a raison de 20 dollars... il a fait défaut... je l ai retourné ... j'en ai acheté un de ma poche... encore 400 $ moralité le nouveau client recoit tout... l'ancien ben y paye stie... coudonc est ce que ce sont les anciens clients qui paient pour allez chercher les nouveaux clients... ",2
316656,13-JAN-12,12-JAN-12,Katherine,,en,70.29.240.176,mpkerney@sympatico.ca,14585058,000000122508728,5,5,,5
316657,13-JAN-12,12-JAN-12,Alex,,en,198.208.159.17,kj.andrews@sympatico.ca,14582986,000000122530577,5,5,Alex (I believe was his name) did an excellent job of explaining the issues and helping me avoid in future.  I was impressed and very satisfied with his knowledge and professionalism.  Well done!,5
316658,13-JAN-12,12-JAN-12,Med Wacef,,fr,69.157.130.207,yvon.car@sympatico.ca,14589130,000000122525949,4,1,Trouver une solution!,4
316659,13-JAN-12,12-JAN-12,Bismiya,,en,184.144.70.39,peter_and_jean.sic054@sympatico.ca,14585908,000000122516207,5,4,,5
317165,13-JAN-12,12-JAN-12,Juan Carlos,,en,70.24.106.134,maryalewis@sympatico.ca,14584322,000000122514292,5,5,,4
317166,13-JAN-12,12-JAN-12,Chae,,en,70.24.106.134,maryalewis@sympatico.ca,14584324,000000122514587,5,5,,4
317167,13-JAN-12,12-JAN-12,Slah,,fr,74.15.150.13,marie-paule.boyer@sympatico.ca,14584150,000000122514727,5,5,,5
317168,13-JAN-12,12-JAN-12,Edward,,en,70.26.145.237,ta57@sympatico.ca,14588136,000000122528099,5,5,,3
317169,13-JAN-12,12-JAN-12,Brahim,,fr,66.131.177.123,drgaillardetz@bell.net,14579488,000000122516166,3,4,,3
317170,13-JAN-12,09-JAN-12,Darwin,,fr,70.53.196.23,lynn.luc@sympatico.ca,14542970,000000122432531,5,5,il a tout fait...excellent travail et un gros merci!!!!,5
317171,13-JAN-12,12-JAN-12,Dan,,en,70.26.197.148,lorraine5611@bell.net,14583642,000000122528277,5,5,nothing. everything was complete,5
317172,13-JAN-12,11-JAN-12,Michael,,en,65.95.7.98,jynxed@sympatico.ca,14569054,000000122498902,5,5,,5
317173,13-JAN-12,12-JAN-12,Juan,,en,184.146.167.115,mickey.eves@sympatico.ca,14584722,000000122514490,5,5,"Nothng,  the rep was helpful, friendly and curtious!",5
317174,13-JAN-12,11-JAN-12,Shinoj,,en,65.95.7.98,jynxed@sympatico.ca,14569056,000000122489496,5,5,,5
317175,13-JAN-12,12-JAN-12,Cathrine,,en,64.231.62.151,lipski1@sympatico.ca,14583512,000000122521925,4,4,,4
317176,13-JAN-12,12-JAN-12,Deepika,,en,174.88.9.124,kento22@sympatico.ca,14582862,000000122523437,4,4,,5
317177,13-JAN-12,01-JAN-12,Ashfaq,,en,184.147.25.195,mike.p@sympatico.ca,14441480,000000122255885,5,5,i didn't really have any concerns with respect to the service & solution provided.  well done!,5
317178,13-JAN-12,11-JAN-12,Moncef,,fr,70.52.115.187,pbrunet000@sympatico.ca,14572390,000000122486383,3,,"premièrement, admettre que Bell ne tient aucunement compte des ententes prises avec le client et continue d'agir en «machine» qu'elle est et sans aucune considération pour ses propres engagements.",1
317179,13-JAN-12,12-JAN-12,Tony,,en,142.206.2.14,charlie.kelly@sympatico.ca,14578220,000000122510512,5,5,,4
317180,13-JAN-12,12-JAN-12,Ahmed,,en,174.95.211.77,ronlofsky@sympatico.ca,14586962,000000122513340,4,5,The person I talked with had a heavey accent and was hard to understand,4
317181,13-JAN-12,12-JAN-12,Grant,,en,174.95.10.145,heidevali@sympatico.ca,14581114,000000122512457,5,5,"waiting time was somewhat long 

",5
317182,13-JAN-12,12-JAN-12,Geetha,,en,174.93.82.191,richard2963@sympatico.ca,14586626,000000122527499,1,1,"ref: email. had to SIGN IN everytime to access e/mail for 2 days, called tech services, said it was fixed (about 15 mins) worked ONCE, Now have to sign in AGAIN all day. FIX IT OR CANCEL MY SERVICE.",1
317183,13-JAN-12,12-JAN-12,Ksouri,,fr,70.29.239.67,l-gagnon@sympatico.ca,14583126,000000122516271,5,5,Tout était selon mes attentes...Même le délai d'attente cette fois-ci était très rapide...quelquefois délai d'attente un peu long!!!,5
317184,13-JAN-12,12-JAN-12,Marcos,,en,184.146.87.16,dmoore003@sympatico.ca,14579368,000000122512482,5,5,,5
317185,13-JAN-12,11-JAN-12,Nizar,,fr,70.24.198.162,jylegare@sympatico.ca,14569052,000000122480584,5,5,,5
317186,13-JAN-12,12-JAN-12,Balaji,,en,70.29.6.32,rickie.nyhuis@sympatico.ca,14586654,000000122516390,5,4,,5
317187,13-JAN-12,12-JAN-12,Wajdi,,fr,70.55.68.108,dianecd@bell.net,14579262,000000122525480,5,5,"je ne vois pas comment...il a été courtois, patient, le ""problème a été réglé en un tour de main....excellent service",5
317188,13-JAN-12,12-JAN-12,Vladimir,,en,174.95.136.79,lenora.broughton@sympatico.ca,14583377,000000122530586,3,2,"I phomed 310-SURF last night for help as I was not able to access sites which required use of a personal access number and PIN- eg, bank, library.However when I tried to use these sites later after I finished talking to Vladimir I still was not able to connect.  ??? This is a frustrating problem for me. Lenora Broughton ",2
317189,13-JAN-12,12-JAN-12,Tyrone,,en,184.146.156.134,henry.lurk@sympatico.ca,14581162,000000122510085,5,5,Nothing. It was the first time i recieved great service,4
317190,13-JAN-12,12-JAN-12,Kumar,,en,70.48.162.229,bobschulte@sympatico.ca,14577584,000000122510990,4,4,"Communicate with someone who speaks English without a foreign (to me) accent. Are there not enough native-born Canadians who are up to the job? I found the communification very stressfull, with a lot of requests 'to repeat that.' However your technician was very patient and courteous and the problem was eventually resolved to my satisfaction.     ",4
317191,13-JAN-12,12-JAN-12,Ibtissem,,fr,70.54.155.96,nfricot@bell.net,14585312,000000122508232,5,5,"Bonjour,

la deuxième personne avec laquelle j'ai parlé au sujet de ma ligne téléphonique (pas Ibstisssem) m'a semblé pressée et moins courtoise que la première.

Aussi, j'ai reçu mon nouvel alimenteur de courant ce matin même par Purolator - ce qui m'a beaucoup plu!  Sauf que, la prochaine fois, il vaudrait mieux ne pas me dire que la nouvelle pièce (en ce cas, l'alimenteur) m'arrivera dans les 5 jours ouvrables.  Cela m'a semblait beaucoup trop long comme temps de livraison, avec tout ce que cela implique pour mes communications...",5
317192,13-JAN-12,12-JAN-12,Evan,,en,70.54.101.93,tvisic@sympatico.ca,14588548,000000122513877,4,3,,3
317193,13-JAN-12,12-JAN-12,Ericka,,en,184.148.251.242,peter136@bell.net,14585904,000000122521029,2,2,"I was told that a senior technician would try & resolve the problem & would get back to me.At 11.00pm I checked the sydtem & it was still not functioning..No one called.This morning ( after17 hours without the internet),I noticed that the lghts on the modem seemed to be in order",3
317194,13-JAN-12,11-JAN-12,Manoj Sandra,,en,74.15.53.254,andrewhstevens@bell.net,14563220,000000122503181,5,5,Nothing,5
317195,13-JAN-12,12-JAN-12,Chantal,,en,174.95.193.159,jcalleja@sympatico.ca,14581778,000000122514989,2,2,"BELL treats current, loyal customers with disdain and essentially ignores them as long as we contine to pay our bills.  In my case an inferior ""old"" internet service at an exceptionally above market cost.  I had to initiate contact to improve my position.  UNACCEPTABLE.  For goodness sake be PROACTIVE.  TELLUS THAT WE ARE MISSING AS IT RELATES TO MORE COMPETITIVE PRODUCT LINES.  YOU DRIVE AWAY CUSTOMERS WHO ARE FED_UP BEING IGNORED>",2
317196,13-JAN-12,12-JAN-12,Ashley,,en,70.27.5.44,obamar@sympatico.ca,14585540,000000122511299,4,5,"This experience was good, but recently I called Bell about getting TV service and on 3 separate occasions was given 3 different quotes - this took far too much time and was unsatisfactory",3
317197,13-JAN-12,12-JAN-12,Fourat,,en,70.48.185.79,marc.bellefeulle@sympatico.ca,14584066,000000122511065,5,5,,5
317198,13-JAN-12,12-JAN-12,Dixitulu,,en,65.95.126.124,christine.chapman@sympatico.ca,14578340,000000122528222,4,5,,4
317199,13-JAN-12,11-JAN-12,James,,en,76.69.104.78,albertberube@sympatico.ca,14562946,000000122490577,4,4,,4
317200,12-JAN-12,11-JAN-12,Jenette,,en,70.29.58.76,p.neuschild@sympatico.ca,14572176,000000122486273,4,4,Notified me about the $60 charge for internet usage over 40gig so we didn't have to waste any time with this!,4
315639,14-JAN-12,02-JAN-12,Lahouari,,fr,174.92.168.97,poce.coupal@bell.net,14453622,000000122269078,2,2,"Ns sommes avec vous depuis plusieurs années nous avons maintenant 3 services avec vous téléphone, internet,television. Le problème est votre service à la clientèle avec la facturation. Le fais d'avoir un système très compliqué de facturation meme les employé ne connaisse pas notre dossier. J'ai passé plus de au moins 6-8 hrs avec vos agents afin de pouvoir régler la situation et rien n'est vraiment clair. en téléphonie, j'avais un forfait avant le déménagement, quand j'ai recu ma 1er facture rien n'était inscrit comme le forfait était supposé. Une facture au double du prix. Après nous avons fait installé internet, la première facture que je recois a déja des frais de retard quand je n'ai jamais recu la 1er facture. Il y avais déja un solde antérieure dans la facture. Quand je demande des explications sur ce montant c'est pas clair (combien les frais installation, combien le forfait...etc) et en plus quand J'appelle je suis passé d'un service à l'autre pcq c'est à chacun son département (je ne peux pas j'ai seulement accès en téléphonie, je ne peux pas je ne vois pas votre facture d'internet ..etc) . Ensuite nous avons fait installer la télévision, celle ci aussi le même principe pas certaine du forfait supposé être à 23.99 et j'ai encore des montants à verifier. Je suis supposé d'avoir des rabais avec chacun de mes services (pcq j'ai 3 services ) ceux ci vont s'appliqué quand ... j'ai aucune idée quand tout les services seront ensemble, mais cela fait déja 3 à 4 fois qu'on fait la demande de mettre en facture unique...Il serait beaucoup plus simple d'avoir un service comme avec videotron. Désolé mais quand on appel tout est sur la même facture et cela ne prends pas 2h est plus par appel. J'ai noté toute mes téléphones que j'ai fait avec vous est cela est vraiment allucinant le temps perdus. En plus maintenant puisque les factures sont en retard nous recevont presque qu'a chaque jours un appel automatique, l'autre jour j'ai expliqué à la dame que je vais regarder toutes mes notes et les montants facturés et ensuite je vais faire le déboursé, car en ce moment les périodes factures et les montants dans les 3 services ne sont pas claires. C'est tellement gros le votre structure que c'est difficile d'avoir un lien direct avec un agent. Soit il ne parle pas toujours bien francais et l'autre chose je ne suis pas certaine qui comprennent le système de facturation. j'ai même demandé à un autre agent de recommuniqué avec moi pour approfondir une facture et aucun retour d'appel, j'ai même voulu parlé à un supérieur... semble pas possible car tout le monde est beaucoup trop loin,ou pas accessible. 
Alors présentement nous sommes très déçu du service bell. Si le client (moi ou d'autres clients ) ne regarde pas leur facture et sont moins confortable avec la facture je suis certaine qu'il y a des frais supplémentaire sur leur facture qui ne devaient pas être la. Alors espérant que quelqu'un puisse faire un suivi avec nous. Et j'espère que ce document n'ira pas dans le vide. Ceci est bref résumé car cela prendrait surement plus de ligne et de mots mais je trouve vraiment déplaisant que nous ayons pas plus d'informations rapidement et plus facile d'accès dans notre dossier. Le commentaire ne tient pas seulement pour l'agent nommé en haut mais sur le système en générale d'accès . ",1
315640,14-JAN-12,13-JAN-12,Nirupa,,en,70.53.129.126,margaret.ball@sympatico.ca,14596810,000000122546978,4,1,"You -Sympatico - have to investigate a
near scam that almost cost me 132.00 on
Jan 3 (or 6th)when I called Sympatico techie service for help bringing up my tool bar. I was connected to a center in India (Mumbia). 
Nirupa was extremely helpful on the 13th, patient ,and gave me the e-mail address at Bell where to report this scam . Since it occurred under your good name,I feel it is your responsibility to ferret this out and get to the bottom of what's going on at the call center in India where there appears to be an ""irregularity"".
After years of good service with Bell and Sympatico...it was almost enough to prompt me to switch to another server !!
Margaret Ball    ",2
315641,14-JAN-12,23-JUL-11,Etienne,,fr,174.91.195.80,a.bacha@bell.net,12681683,000000118688491,4,5,,3
315642,14-JAN-12,13-JAN-12,Zulfiquar,,en,64.231.227.2,ptmon1@sympatico.ca,14598726,000000122554068,4,5,improve wait time to talk to a tech,3
315643,14-JAN-12,13-JAN-12,Jose,,en,76.69.131.44,r-bfarrar@sympatico.ca,14598768,000000122542027,2,2,The customer care rep showed signs of impatience at times when I typed in the wrong data. I have had better experiences with Bell reps in the past.,3
315644,14-JAN-12,13-JAN-12,Temsu,,en,184.146.1.14,guilda_durante@sympatico.ca,14593890,000000122545993,5,5,I wish there was a way to stop internet SPAM /HACKERS (not sure of the proper name). I also wish the government/CRTC would make the penalties a lot more severe.  Can Bell add a brochure with tips on what we can do to prevent and step by step instructions what to do after the fact. I thank you in advance.,5
315645,14-JAN-12,13-JAN-12,Mario,,en,67.70.0.116,debbiew4@sympatico.ca,14592160,000000122539913,5,5,nothing,5
315646,14-JAN-12,12-JAN-12,Jordan,,en,64.229.11.94,audrey.hakonson@sympatico.ca,14577118,000000122511006,3,,"by not charging me $25.00 for changing my programing Iam not one to change very often. I am on a fixed income.
I have been wiyh Bell since 1957 but that dos'nt seem to matter.",
315647,14-JAN-12,13-JAN-12,Ahmed,,fr,67.68.182.103,arika@sympatico.ca,14590277,000000122553264,5,5,,5
315648,14-JAN-12,13-JAN-12,Julio,,en,70.49.30.223,brfleming@bell.net,14590915,000000122541788,5,5,,5
315649,14-JAN-12,13-JAN-12,Edwin,,en,70.26.111.129,yetts@sympatico.ca,14601704,000000122542223,2,2,Better understanding and communication of issue and resolution. Told problem with connectivity of Mac could not be solved. Not true. fixed myself after one hour of trial and error. Home network totally screwed up because of session.,2
315650,14-JAN-12,13-JAN-12,Irving,,en,69.159.67.10,skyhorse@sympatico.ca,14600216,000000122549231,1,1,E Mail still blocked,4
315651,14-JAN-12,13-JAN-12,Judith,,en,65.95.161.217,lehouse1936@bell.net,14596088,000000122541687,4,5,The representative told me that I would receive a confirmation e-mail within 1 hour.  18 hours later and I still have not received this e-mail.,4
315652,14-JAN-12,03-JAN-12,Mohamed,,fr,70.55.177.197,gilles031@sympatico.ca,14462508,000000122299256,5,3,mon internet est pas rapide  merci.,4
315653,14-JAN-12,13-JAN-12,Herbert,,en,64.231.135.116,d3wong@sympatico.ca,14578728,000000122530687,4,5,,4
315654,14-JAN-12,13-JAN-12,Ben,,en,76.71.28.49,carl.doose@sympatico.ca,14591130,000000122549917,5,5,Faster agent access to all required info. ,5
315655,14-JAN-12,11-JAN-12,Dashrathan,,en,184.145.86.188,ds_smith@sympatico.ca,14566028,000000122495238,2,1,Call me back after the call was disconnected.,2
315656,14-JAN-12,13-JAN-12,Kaouther,,fr,76.64.113.158,www.rene.ca@sympatico.ca,14601642,000000122553166,5,5,,5
315657,14-JAN-12,13-JAN-12,Gregory,,en,50.101.220.53,r.dillon@sympatico.ca,14598778,000000122544721,5,5,Service completley satisfactory,5
316142,14-JAN-12,13-JAN-12,Carlos,,en,76.70.42.228,wleach_2@sympatico.ca,14601582,000000122538655,5,5,It was the best call that I have ever had with Bell.  The gentleman was very patience and did not hurray me off the line.  We could use more like him.,4
316143,14-JAN-12,13-JAN-12,Joy,,en,70.50.201.214,wayne.onwheels@sympatico.ca,14601440,000000122541204,5,5,,4
316144,14-JAN-12,11-JAN-12,Amanda,,en,65.94.247.209,Cjmichaud@sympatico.ca,14562388,000000122486745,4,4,"There should be an option for ""loyalty"" program as I had to speak with an Internet specialist before being redirected. He was very nice ( Kevin) but it was a waste of both our time.
(Also you might consider crediting the account when you receive payment, or the next day, rather than waiting 10 days,,,my biggest beef with Bell)",3
316145,14-JAN-12,13-JAN-12,Souhaib,,fr,70.24.183.24,ajam.rola2@sympatico.ca,14589830,000000122534313,1,1,"J'AI PASSÉ LE VENDREDI 13-01-12 5 HEURES AU TELEPHONE EN ME FAISANT TRANSFERER D'UN DÉPARTEMENT À UN AUTRE. C'ÉTAIT L'ENFER POUR MOI, JE N'AI PAS PU TRAVAILLER POUR QUE FINALEMENT J'AI ANNULER LE SERVICE D'INTERNET AFFAIRE ET J'AI REMIS LE SERVICE INTERNET RESIDENTIEL CAR SINON JE PASSERAIS MA JOURNÉE AU COMPLET AU TELEPHONE !!!!!",1
316146,14-JAN-12,13-JAN-12,Adalberto,,en,216.168.123.235,skye.morrison@sympatico.ca,14600214,000000122536052,4,4,"On the web site, have a better explaination of the protocol for resolving problems when you are Hacked.  It took too many 'buttons' before I got to my very helpful person. ",5
316147,14-JAN-12,13-JAN-12,William,,en,76.70.73.162,nltheriault@sympatico.ca,14598006,000000122543238,5,5,"Nothing,you representative was courteous and very helpful",5
316148,14-JAN-12,13-JAN-12,Mohammed,,en,184.144.48.80,gn.parks@sympatico.ca,14593744,000000122551421,1,1,"Not assume that it was my router and told me to call the router company.  It was not, it was a setting on my home internet",1
316149,14-JAN-12,13-JAN-12,Denis,,en,76.68.19.225,betty.nemerson@sympatico.ca,14590664,000000122548784,5,5,"Nothing ... Bell rep was very courteous, helpful and knowledgeable ... a big help!",5
316150,14-JAN-12,10-JAN-12,Wissem,,fr,69.162.137.134,serge_tetreault@sympatico.ca,14560338,000000122476576,5,5,,4
316151,14-JAN-12,29-DEC-11,Walid,,fr,67.70.114.195,lise76@sympatico.ca,14411302,000000122208327,5,4,Mon besoin a été bien répondu. ,5
316152,14-JAN-12,13-JAN-12,Lucas,,en,174.89.129.65,j.hlavacek@sympatico.ca,14594466,000000122541805,5,5,,5
316153,14-JAN-12,06-JAN-12,Sylvain,,en,64.231.26.213,christine.balkwill@sympatico.ca,14506316,000000122381863,4,4,Reduce wait time,4
316154,14-JAN-12,13-JAN-12,Uzair,,en,70.53.131.20,jstb@sympatico.ca,14595350,000000122546148,5,5,Nothing.,5
316155,14-JAN-12,12-JAN-12,Srinivasan,,en,184.147.212.224,k.triplett@sympatico.ca,14582598,000000122506524,5,5,,5
316156,14-JAN-12,13-JAN-12,Luis,,en,70.31.59.177,garcar@sympatico.ca,14593398,000000122536202,5,5,All A ok,5
316157,14-JAN-12,10-JAN-12,Nikki,,en,50.101.171.4,guycrevier@sympatico.ca,14553222,000000122472410,2,2,"Respect the agreement generated by your customer retention department. At the beginning of each conversation a pre-registered message warns us of the conversation being taped to ensure proper customer service and training. I suggest you listen to the offer made to me and honor that very agreement. Instead I am forced to call ,be put on hold several times,trying to be upsold a modem,at $49.99 a""one time charge"".It was offered for free,why are you asking me if I want to pay for it.
Also your billing has to be corrected for the past three months at the rate of 23.48 per month since your billing is one month ahead and the offer was made to me as of November 1st 2011.
Please don't call me , text me or chat me up , just correct the bill according to our agreement and e-mail me a confirmation.
I won't spend another 30-45 minute session on the phone with any of your sales people,let's face it they are not customer service, they are just trying to up-sell you.If I don't get satisfaction , i will lodge a formal complaint with the CRTC.",2
316158,14-JAN-12,13-JAN-12,Rahali,,fr,76.71.170.191,jfbiotech@bell.net,14594916,000000122543652,1,1,Considérer ma demande au lieu de me référer au service Bell Affaire. J'ai parlé avec le service affaire qui m'a confirmé que mon problème était causé par Sympatico,3
316159,14-JAN-12,13-JAN-12,Wajdi,,fr,174.88.245.19,jp.bertrand@sympatico.ca,14595286,000000122536363,4,5,J'avais parfois de la difficulté à comprendre son accent mais il avait la gentillesse (et la patience) de répéter. C'est un charmant jeune homme (Wajdi),4
316160,14-JAN-12,13-JAN-12,Med Aymen,,fr,76.68.170.122,line.coulombe@bell.net,14596214,000000122543393,4,5,"Rien d'autre, le tout est revenu en ordre.",4
316161,14-JAN-12,13-JAN-12,Lucas,,en,184.148.125.188,mccirvine@sympatico.ca,14597170,000000122543778,4,4,JJ could have given me all of the details regarding the changes.  He forgot to mention that there was an additional charge for the modem.  I had to call back to ask about it.  Other than that he was good.,4
316162,14-JAN-12,13-JAN-12,Abir,,fr,70.26.243.67,chenec@bell.net,14591372,000000122544486,4,3,Attendre moins longtemps au téléphone.,5
316163,14-JAN-12,07-JAN-12,Alaaeddine,,fr,174.91.248.23,hfrechette@bell.net,14521920,000000122409538,4,4,,5
316164,14-JAN-12,09-JAN-12,Jose,,fr,174.93.181.239,h.charron@bell.net,14540398,000000122429909,1,1,"probleme non résolu avant jeudi, 4 jours plus tard...7 heures au téléphone (en attente continuellement)...gaspillé toutes mes minutes de cellulaire (non avec Bell) pour le mois...",2
316165,14-JAN-12,13-JAN-12,Richard,,en,65.92.55.29,mcdowell57@sympatico.ca,14597180,000000122551462,1,1,Couldn't understand your rep because of his dialect. He told me to wait a couple of minutes. I waited 15 minutes then the phone went dead. But I still believe in Bell.,5
316166,13-JAN-12,12-JAN-12,Lobna,,fr,70.55.181.70,nbolduc@sympatico.ca,14585254,000000122507805,5,5,,5
316167,13-JAN-12,12-JAN-12,Zulfiquar,,en,69.247.247.254,lisamakarchuk@sympatico.ca,14583524,000000122528248,5,4,It was perfect - quick and efficient,5
316168,13-JAN-12,12-JAN-12,Nancy,,en,199.85.29.22,charles.tse@sympatico.ca,14578210,000000122519855,5,5,,4
316169,13-JAN-12,12-JAN-12,Janice,,en,69.156.154.227,ted.hildebrand@sympatico.ca,14588212,000000122523632,5,4,Jan was excellent ,4
316170,13-JAN-12,12-JAN-12,Adnan,,en,174.95.209.159,themercuryman@bell.net,14588296,000000122517002,5,5,,5
316171,13-JAN-12,11-JAN-12,Shinoj,,en,65.95.215.57,kjaubin@sympatico.ca,14569446,000000122494273,5,,My husband passed away and I had all the BELL accounts transferred to my name.  However I receive this request for my satisfaction and the e-mail comes in my husband's name.  NOT IMPRESSED.,3
316172,13-JAN-12,12-JAN-12,Arthur,,en,69.156.48.155,bonniescharf@sympatico.ca,14577620,000000122522554,5,5,"Nothing. Service was prompt, polite, patient, knowledgeable, and easily understood.",5
316173,13-JAN-12,12-JAN-12,Khalil,,fr,69.157.152.203,francois.picard4@sympatico.ca,14580198,000000122512168,1,1,dire la vérité !,3
316174,13-JAN-12,12-JAN-12,Bernard,,en,74.14.89.107,brownlee1@sympatico.ca,14577756,000000122512275,5,5,nothing!!!! Bernard in India was great Thanks,5
316660,13-JAN-12,12-JAN-12,Stephen,,en,174.93.29.108,rdatt@bell.net,14586440,000000122512706,1,1,e mail still not working at 10:30am next day!! Not a good start since I just changed over from Cogeco last week,2
316661,13-JAN-12,12-JAN-12,Charles,,en,76.65.186.66,rinizi@sympatico.ca,14586680,000000122513651,3,4,,3
316662,13-JAN-12,11-JAN-12,Andrea,,en,69.159.44.10,pat.bil@sympatico.ca,14572258,000000122492875,5,,I would like to have had the problem fixed months ago. I have phoned over and over for the same problem an it has not been fixed yet. I now have a new modem and I am waiting for my son to install it and then we will see if the problem is repaired once and for all.,5
316663,13-JAN-12,12-JAN-12,Denys,,en,174.89.71.69,raymond.laroche016@sympatico.ca,14586382,000000122511474,4,5,nothing,5
316664,13-JAN-12,12-JAN-12,Mohammed,,en,65.95.5.103,gilmourmanor@sympatico.ca,14580630,000000122518791,4,4,,5
316665,13-JAN-12,12-JAN-12,Amanda,,en,65.94.71.30,a.pacholka@sympatico.ca,14576352,000000122511683,4,4,,4
316666,13-JAN-12,12-JAN-12,Amanda,,en,65.94.71.30,a.pacholka@sympatico.ca,14576350,000000122511694,4,4,,4
316667,13-JAN-12,10-JAN-12,Quintin,,en,76.64.122.122,rossspencer@bell.net,14559770,000000122466610,5,5,,5
316668,13-JAN-12,10-FEB-10,Aditya,,en,70.29.18.231,treble2@sympatico.ca,7944584,000000106187925,3,4,no to shure,4
316669,13-JAN-12,12-JAN-12,Elmer,,en,50.100.150.42,rpmoller@sympatico.ca,14587042,000000122519027,4,3,Offered to check if there was anything rong with my computer considering the conditions,4
316670,13-JAN-12,12-JAN-12,Patricia,,en,209.250.161.183,paulnkarin@sympatico.ca,14585824,000000122525063,5,5,,4
316671,13-JAN-12,10-JAN-12,Myriam,,fr,184.145.251.220,y.bourassa5@sympatico.ca,14562094,000000122457415,4,4,,5
316672,13-JAN-12,03-JAN-12,Katelyn,,en,64.229.101.180,ian.ouimet@sympatico.ca,14463284,000000122299309,3,2,"I took my time before completing this survey because I wanted to see how the follow up went, namely, once I hung up the phone satisfied how long would the feeling last. Katelyn was very helpful, however part of what we discussed involved receiving a new wifi modem within a few days, that was more than a week ago and it has yet to arrive. Also, my internet speed was supposed to increase within 48 hours and that has not happened either as I have tested my connection on several independent websites and it remains as its been. I have not yet seen a new invoice, however I am going to speculate that there will be things missing there as well or not inline with what we had agreed on. Hopefully you can provide me with some feedback.",2
316673,13-JAN-12,11-JAN-12,Rahali,,fr,76.71.183.84,lavoie.desbiens@bell.net,14569756,000000122486348,3,2,Le problème principal a été résolu mais il en a provoqué un autre qui a nécessité un autre appel avec une personne très peu patiente...,2
316674,13-JAN-12,11-JAN-12,Sonia,,fr,70.29.171.212,raylec@sympatico.ca,14572958,000000122491357,5,5,"Rien, tout a été parfait.

Merci.",5
316675,13-JAN-12,12-JAN-12,Sumithra,,en,65.93.149.217,jhuber@sympatico.ca,14582020,000000122508666,5,4,Hard to understand on phone calls,3
316676,13-JAN-12,05-JAN-12,Suresh,,en,74.15.32.93,blou@bell.net,14490480,000000122344174,4,4,"English.
",5
316677,13-JAN-12,11-JAN-12,Jose,,en,69.158.71.188,maryb.sunderland@sympatico.ca,14570906,000000122492113,5,5,"Nothing, I was very pleased with Jose, he was ever so patient and knowledgeable. 
Thank you so much!!!",5
316678,13-JAN-12,12-JAN-12,Murali,,en,50.128.184.28,diron@sympatico.ca,14579290,000000122521114,5,5,"Nothing, got great help",5
316679,13-JAN-12,12-JAN-12,Sai,,en,70.52.173.191,marionowen@sympatico.ca,14584220,000000122530229,1,3,It took one hour and a quarter of my time to reset an outlook email - which has been done before - my computer was rebuilt so I've done this before...wasn't impressed at all,2
316680,13-JAN-12,12-JAN-12,Frank,,en,70.27.65.178,grlkstlconinc@sympatico.ca,14580866,000000122530379,4,3,,4
316681,13-JAN-12,12-JAN-12,Tathiana,,en,65.95.107.192,daju@sympatico.ca,14578750,000000122515114,5,5,,5
316682,13-JAN-12,11-JAN-12,Luis,,en,70.50.97.180,kathleenbird@bell.net,14569214,000000122503320,5,5,,4
316683,13-JAN-12,12-JAN-12,Etienne,,en,184.147.228.183,preston54@sympatico.ca,14586132,000000122526073,5,5,nothing...,5
316684,13-JAN-12,11-JAN-12,Oscar Ernesto,,en,209.226.175.32,chuckandterry@sympatico.ca,14564734,000000122481640,2,1,Resolved my problem. I cannot open or delete messages at my server . since I have no Highspeed internet available it is important I have the choice of what I download. It has worked fine for years.,
316685,13-JAN-12,12-JAN-12,Sarra,,fr,70.26.253.49,boddington@bell.net,14577592,000000122511716,5,5,... que tout fonctionne !,3
316686,13-JAN-12,12-JAN-12,Karen,,en,70.52.168.59,riocon53@sympatico.ca,14586686,000000122512001,3,1,"Having your service technician show up for a scheduled appointment (5pm to 9 pm on January 12, 2012) would have been a good start.",3
316687,13-JAN-12,09-JAN-12,Ali,,en,184.147.40.151,ojhartling@sympatico.ca,14544546,000000122433057,3,5,,5
316688,13-JAN-12,25-NOV-11,Jose,,en,70.29.83.105,henrym71@bell.net,14100770,000000121480677,5,5,,5
316689,13-JAN-12,12-JAN-12,Dan,,en,174.93.213.242,marc.besso@sympatico.ca,14584068,000000122521500,3,3,Your technician provided me with the phone No of Radialpoint since the problem was related to the Sympatico securuty system whereas he should have issued a ticket No to me as required by Radialpoint procedure .,4
316690,13-JAN-12,12-JAN-12,Ramzi,,fr,174.93.226.130,denisroycsa@sympatico.ca,14579126,000000122530474,5,5,,5
316691,13-JAN-12,12-JAN-12,June,,en,69.156.31.176,diane.ferland@sympatico.ca,14579244,000000122524716,3,3,"On January 10, 2012 - An agent from the loyalty department booked a technician to come to my home on January 12, 2012 (between 12pm - 5pm) to upgrade my current modem. The technician never showed up, and the various departments at Bell that I reached did not have any track record for this appointment! I would thus recommend that all your departments have access to all the notes written from various departments. As well, all agents should book the technician while on the phone with the customer, so that they don't forget once they get off the phone with the customer! This is most likely what happened with that agent, he simply forgot to enter my appointment in the system. This was frustrating for me, as I wasted an entire day waiting for a technician who never showed up!",3
316692,13-JAN-12,11-JAN-12,Flahi,,fr,67.68.144.68,johannet@sympatico.ca,14568676,000000122505213,3,2,"rien pour l instant par contre j attends le nouveau modem qui m a été suggéré qui lui a un router intégré et qui pourra possiblement me permettre de faire fonctionner mon ipod correctement, donc à suivre pour voir si je serai satisfaite",4
317201,12-JAN-12,11-JAN-12,Shashank,,en,216.209.117.58,jwhiskers@sympatico.ca,14569050,000000122490357,4,4,"I was requesting assistance to re-establish a connection to the internet with a new laptop, and retain my ongoing access with my old laptop. This was achieved quickly and effortlessly. I would like to suggest that at the end of helping a customer to connect to the internet, your service staff might offer to assist the customer with connecting their mail account as well, if needed, since the latter is dependent on the former. ",5
317202,12-JAN-12,11-JAN-12,Christopher,,en,70.48.212.4,d-arrowsmith@bell.net,14565122,000000122489888,5,5,This gentleman did in 5 minutes which 7 phone calls and 5 visits to a Bell Center over 6 week period did not resolve I found your in store rep very inexperienced and unwilling to help. Also the phone calls were handle in a pass the buck fashion cause they did not want to help.,3
317203,12-JAN-12,11-JAN-12,Emmanuel,,fr,70.29.194.158,maureen.panzera@sympatico.ca,14570964,000000122494780,5,5,Rien de plus.  ,5
317204,12-JAN-12,11-JAN-12,Kumar,,en,70.48.230.86,w.hay@sympatico.ca,14575528,000000122487278,5,5,CAN THINK OF NOTHING,5
317205,12-JAN-12,11-JAN-12,Paola,,en,70.24.172.235,lrnt.lpge@sympatico.ca,14570224,000000122503676,4,4,,4
317206,12-JAN-12,10-JAN-12,Gloria,,en,70.55.54.170,parkx@bell.net,14558476,000000122479159,5,5,contacted me earlier . 12 to 6 is too long of a wait,4
317207,12-JAN-12,11-JAN-12,Rolando,,en,184.148.131.128,bobdemaline@sympatico.ca,14564028,000000122493463,5,5,Reps who do not have English as their first language could perhaps speak a little slower sometimes to allow client to understand well.,5
317208,12-JAN-12,08-JAN-12,Iris,,en,76.64.56.254,firevixen@sympatico.ca,14530356,000000122414738,5,5,,5
317209,12-JAN-12,11-JAN-12,Loyda,,en,70.24.88.222,sandra.billr@sympatico.ca,14573822,000000122498180,4,4,"Unfortunately, the problem was resolved when the girl was finished but this morning when I turned the computer on, it did not connect to the wireless until I clicked repair.  So the issue is still unresolved.",3
317210,12-JAN-12,09-JAN-12,Julio,,en,76.67.11.180,mcguillaume@sympatico.ca,14543554,000000122427001,5,5,"Nothing at all...Julio was very polite, quick and most efficient Plus extremely patient with my questions. And solved my ""problems"" easily. He is to be highly commended. Thank you, Julio! ",5
317211,12-JAN-12,11-JAN-12,Edgar,,en,65.95.95.81,simondann@sympatico.ca,14574172,000000122504103,2,1,Fixed the problem - I believe the modem is is faulty and your procedure was to avoid replacement .. I continue to have the same problem today and I am now considering cancelling my Bell account as there are numerous alternatives available,1
317212,12-JAN-12,11-JAN-12,Mary,,en,174.92.98.131,geguibord@sympatico.ca,14566954,000000122497649,5,5,Can't thing of anything.,5
317213,12-JAN-12,07-JAN-12,Dashrathan,,en,174.88.203.242,ronheimp@bell.net,14526036,000000122400980,4,1,Have someone follow up as requested and supposedly noted on the agents report.,2
317214,12-JAN-12,10-JAN-12,Jose,,en,174.94.46.248,geo.cross@sympatico.ca,14552748,000000122469330,5,4,,3
317215,12-JAN-12,11-JAN-12,Houcem,,en,142.83.138.15,kdassylva@bell.net,14569270,000000122492338,3,1,When you offer an agreement such as free internet for the month of november and then it gets charged on the next bill it becomes very frustrating to continue with the service,1
317216,12-JAN-12,11-JAN-12,Max,,en,70.26.143.45,francislerner@sympatico.ca,14566672,000000122484334,4,4,"Streamline software to enable technition
to access my computer",5
317217,12-JAN-12,11-JAN-12,Ryan,,en,184.148.77.75,amesco55@bell.net,14563114,000000122496642,5,5,can't come up with one.,5
317218,12-JAN-12,10-JAN-12,Rahim,,en,69.157.22.243,darlenesparling@sympatico.ca,14551094,000000122469111,5,5,,4
317219,12-JAN-12,11-JAN-12,Mahesh,,en,76.68.81.14,david.robertson2@sympatico.ca,14565380,000000122494012,5,5,,5
317220,12-JAN-12,11-JAN-12,Sofien,,fr,70.48.27.34,jeannedarcbelzil@sympatico.ca,14568290,000000122499051,5,5,tout était parfait. merci,5
317221,12-JAN-12,11-JAN-12,Preethi,,en,76.67.117.164,macjohn@sympatico.ca,14570490,000000122490939,1,1,bring Bell back to Canada,3
317222,12-JAN-12,11-JAN-12,Mohamed,,fr,69.156.67.68,yvanbelanger7@sympatico.ca,14562198,000000122479513,1,1,"Aller plus loin dans vos recherches de solution.  J'ai dû rappeler 36 heures plus tard et c'est en changeant le mot de passe que nous avons pu enfin se débarrasser du problème, le même technicien et moi.",3
317223,12-JAN-12,11-JAN-12,Abir,,fr,67.71.118.234,viau_guy@sympatico.ca,14575436,000000122495089,5,5,,5
317224,12-JAN-12,11-JAN-12,Chenrup,,en,76.67.11.140,walterma@sympatico.ca,14575558,000000122491211,5,4,Both people I talked to were friendly and efficient.,5
317225,12-JAN-12,08-JAN-12,Karen,,en,67.70.199.185,sherrymacintyre@sympatico.ca,14534760,000000122421140,5,4,"thank you for letting me fill this out.  but I believe I was talking to Alyssa,, you spoke english very well,, I understood her perfectly and she lead me through the whole procedure to get it resolved,,  now the internet only quits once in awhile.  but it still does quit.  and I keep loosing some of my emails..  other then that all things seem to be working ok. 
thanks
",5
317226,12-JAN-12,11-JAN-12,Chenara,,en,174.95.139.4,michael.kelsey@sympatico.ca,14571252,000000122488431,5,5,if you are going to ask me to go to the voice symtem to identifi myself way to the continue to ask me the same question after i get a person on the line,5
317227,12-JAN-12,12-JAN-12,Nelson,,en,174.89.64.40,lcadamson@sympatico.ca,14569770,000000122505602,5,5,my experience with the technician in San Salvador was terrific you have to get rid of techs in India he wrecked my computer and never sent a survey????????,5
317228,12-JAN-12,08-JAN-12,Sushil,,en,65.95.188.20,morhan@sympatico.ca,14533368,000000122414490,4,4,,5
317229,12-JAN-12,11-JAN-12,Carmen,,en,74.14.63.159,ericaash@bell.net,14566388,000000122501626,2,3,"representative was a little rude & ended the call
laughing at us",4
317230,12-JAN-12,10-JAN-12,Edwitch,,fr,70.48.93.241,j.delasablonniere@sympatico.ca,14553906,000000122465711,5,5,s/o,5
317231,12-JAN-12,11-JAN-12,Yasmin,,en,70.27.136.207,boog12@sympatico.ca,14564070,000000122488407,1,1,Fix the problem!,2
317232,12-JAN-12,11-JAN-12,Steph,,en,76.64.199.195,ht.sauer@sympatico.ca,14567702,000000122486331,5,5,"keep on the course you are on, dont have any more disasterouse prattfalls.",5
317233,12-JAN-12,10-JAN-12,Luis,,en,74.15.45.160,laurie038@sympatico.ca,14555836,000000122470513,4,4,It is still difficult to understand the person on the line (accent is often hard to understand),5
317234,12-JAN-12,11-JAN-12,Caroline,,en,70.51.157.229,jr.taylor@sympatico.ca,14568900,000000122497310,5,5,"I phoned for help to set my wireless internet and that was done. As a senior citizen the lady walked me through the steps so that I could follow easily.
Thank You",5
317235,13-JAN-12,12-JAN-12,Paula,,en,70.49.151.69,rfg.andassociates@sympatico.ca,14586538,000000122513515,4,4,stop increasing broadband prices from $45 -$65 for long term customers,4
317236,13-JAN-12,12-JAN-12,Ashok,,en,69.157.228.9,abbas.rizvi@sympatico.ca,14576392,000000122530461,5,5,,5
315658,13-JAN-12,12-JAN-12,Chenrup,,en,69.156.127.14,alex.bain@sympatico.ca,14576624,000000122508286,5,5,Chenrup did a great job.   ,5
315659,13-JAN-12,12-JAN-12,Irving,,en,69.158.0.133,kandmr@sympatico.ca,14582636,000000122518282,5,5,"THEFIRSTTIME I CALLED WITH MY PROBLEM I HAD TROUBLE UNDERSTANDING YOUR REP.  I DO NOT FEEL
HE WAS AS KNOWLEDGEABLE AS THE REP. I DEALT WITH YESTERDAY.",5
315660,13-JAN-12,12-JAN-12,Michelle,,en,174.88.219.52,greg.box@sympatico.ca,14580840,000000122511609,5,5,nothing,5
315661,13-JAN-12,12-JAN-12,Srinivasan,,en,174.88.219.52,greg.box@sympatico.ca,14580842,000000122511400,5,5,nothing,5
315662,13-JAN-12,12-JAN-12,Ali,,en,64.231.221.55,bob_mcculloch@sympatico.ca,14577562,000000122506318,5,5,Ali (not sure of the spelling) was excellent in every respect - a treat to talk to!,5
315663,13-JAN-12,12-JAN-12,Sriram,,en,184.147.16.33,ajbodiam@sympatico.ca,14576556,000000122523939,3,3,"not insisting on taking me to bell.ca internet site - I didn't call for information about Bell's site, I wanted help with my email.",3
315664,13-JAN-12,12-JAN-12,Serina,,en,70.26.60.146,noushin@bell.net,14585478,000000122528919,5,5,,5
315665,13-JAN-12,12-JAN-12,Dan,,en,184.145.103.18,mpdk.kat@sympatico.ca,14585048,000000122524775,2,1,bring upstream internet speed up to minimum for Fibe 16 service I am paying for. Problem still unresolved despite many hours of my time and 2 site visits. ,2
315666,13-JAN-12,12-JAN-12,Diego,,en,70.31.98.175,favio@sympatico.ca,14580004,000000122511478,5,5,"Diego was the 2nd assistant we spoke to that day and he resolved the problem within 15 minutes that the other person could not even comprehend in 45 minutes! Diego clearly understood the issue, spoke clearly and very politely, was a pleasure to work with and I wish we could have a number to reach only him the next time we have a problem!! HIRE MORE PEOPLE LIKE DIEGO ESPECIALLY BECAUSE DIEGO SPOKE IN A CANADIAN ACCENT!",5
315667,13-JAN-12,12-JAN-12,Ravi,,en,69.158.66.167,stoneytwo@sympatico.ca,14587960,000000122527880,5,5,,5
315668,13-JAN-12,12-JAN-12,Karingula,,en,68.171.231.81,sjkeats@sympatico.ca,14587680,000000122509534,1,2,I asked for my open work order to ber completedf on jan 27 and I was ignored,2
315669,13-JAN-12,12-JAN-12,Carmen,,en,65.94.206.126,jcummings6117@sympatico.ca,14581804,000000122523230,2,2,address the problem with more attention.,2
315670,13-JAN-12,12-JAN-12,Joelle,,en,184.146.135.100,johnlogan@sympatico.ca,14582300,000000122506539,5,5,"Nothing! Joelle was a joy to work with; her cheery voice and obvious commitment to customer service were a delight. She understood the urgency of re-establishing my Internet service and made every effort to help. My service was restored in less than the two-hour minimum quoted.",5
315671,13-JAN-12,12-JAN-12,Luis,,en,70.48.162.224,mrlitwiller@sympatico.ca,14585082,000000122520716,5,5,,4
315672,13-JAN-12,12-JAN-12,Jose,,en,74.14.34.21,jfw266@sympatico.ca,14581972,000000122507300,5,5,"Nothing - service was perfect, technician incredible. It was a totally pleasant experience.",5
315673,13-JAN-12,12-JAN-12,Anis,,fr,76.67.142.135,cmartine77@bell.net,14578494,000000122522787,1,1,"Je demande qu'on m'envoie un thecnicien pour résoudre mon problème. On me dit qu'on peut le faire via le téléphone, tout ceci a déjà été fait sans résultat,depuis que je me suis abonnée à l'internet que ca ne fontionne pas. Alors je me lésée dans mes droits, je paie pour un service que ne me donne pas satifaction.Je demande que l'on vienne vérifier sur place et tout ceci à vos frais.Il y a en va de même pour la télévision. Je perds le signal du satellite au moins une fois par jour, et il se produit des bruits bizarre dans mon téléviseur.Je n'attends rien de moins de votre part que vous me donner entière satisfaction. Merci ",1
315674,13-JAN-12,12-JAN-12,Manel,,fr,74.14.205.192,robert.lucic@sympatico.ca,14586818,000000122517669,5,3,,4
315675,13-JAN-12,12-JAN-12,John,,en,65.95.229.6,owerenko@sympatico.ca,14585632,000000122523405,5,4,,5
315676,13-JAN-12,12-JAN-12,Chae,,en,67.71.56.46,j2t2hall@bell.net,14581512,000000122515891,5,5,"Chae was excellent.  She made sure that I had 'all' my questions answered and were there any other inquiries that Bell could answer. Thank you.

There was a connection problem in that I could not hear her voice loud and clear.  I mentioned this and she rectified the problem. ",5
315677,13-JAN-12,11-JAN-12,Martine,,fr,69.159.160.182,moniquelabrecque@bell.net,14571564,000000122488292,5,2,Un technitien devait passe la journée même et nous sommes rendu au 13 janvier et personne n'est venu. Je n'ai pas eu d'internet de la journée le 12. J'aiété obliger de débrancher le moderne pour l'avoir. Je crois qu'il est défectueux,
315678,13-JAN-12,12-JAN-12,Anirban,,en,76.68.89.39,wmholden@bell.net,14588952,000000122521383,5,5,,5
315679,13-JAN-12,12-JAN-12,Jorge Alberto,,en,174.94.39.168,chrishills@sympatico.ca,14578296,000000122508051,5,4,,5
315680,13-JAN-12,12-JAN-12,Randa,,fr,65.93.52.156,andre.bujold2@sympatico.ca,14576786,000000122507828,3,1,"J'aurais été satisfait si j'avais eu comme réponse que Bell prendrait les mesures nécessaires pour mettre fin à l'utilisation de mon nom et de mon adresse courriel par la compagnie Pfizer Inc. dans le programme de courriels Sympatico.

La conseillère m'a répondu que les adresses-courriel des clients sont confidentielles, mais elle a ajouté que la compagnie Pfizer Inc. possède presque toutes les adresses-courriel des gens.  Alors comment cette information est-elle protégée par Bell si une compagnie possède mon adresse ?

Je précise que je reçois dans ma boîte courriel Sympatico des messages d'un expéditeur dont l'adresse contient mon nom et mon adresse-courriel:
andre.bujold2@sympatico.caPfizerInc,71%

Je vais voir la possibilité de loger une plainte à un organisme gouvernemental compétent.",2
315681,13-JAN-12,12-JAN-12,Martina,,en,70.49.18.227,keith_hutcheson@sympatico.ca,14582780,000000122511384,3,3,link between blackberry and bell would have helped.together a solution might have been forcoming,4
315682,13-JAN-12,11-JAN-12,Stanley,,en,65.95.7.98,jynxed@sympatico.ca,14569058,000000122505162,5,5,,5
315683,13-JAN-12,11-JAN-12,Kamel,,fr,184.151.115.28,joly.49@sympatico.ca,14568776,000000122492731,3,3,"Que le technicien soit un peu plus à l'écoute et qu'il donne moins l'impression de tout savoir, alors que ce n'est pas le cas. On a toujours à apprendre. Le technicien a eu des moments d'impatience que j'ai trouvés lourds.",4
315684,13-JAN-12,12-JAN-12,Anis,,fr,76.69.180.163,marc522@sympatico.ca,14584084,000000122526868,4,5,,4
315685,13-JAN-12,12-JAN-12,Hedi Sadek,,fr,174.89.214.250,pierrelyne@bell.net,14585996,000000122513526,5,5,"Sans plus!  Service excellent et bien compris dans notre langue, le français.

Nette amélioration du service!  Bravo!",5
315686,13-JAN-12,10-JAN-12,Vijay,,en,70.24.76.208,vhlupo@sympatico.ca,14561738,000000122467195,5,5,"It would be difficult to improve the service I received on January 10, 2012",5
315687,13-JAN-12,12-JAN-12,Melvin,,en,64.229.100.35,e.vita-finzi@sympatico.ca,14579584,000000122514782,4,4,,4
315688,13-JAN-12,12-JAN-12,Juan,,en,174.88.27.182,gelindo.lucy@sympatico.ca,14580472,000000122506688,5,4,,5
316175,13-JAN-12,12-JAN-12,Diedra,,en,184.148.135.231,cbrand1@bell.net,14578082,000000122514256,4,5,Can't think of anything,5
316176,13-JAN-12,12-JAN-12,Kaouther,,fr,74.14.188.160,gmorin15@sympatico.ca,14580742,000000122529171,2,4,"Mon deuxième appel (Je crois avoir inversé mes 2 sondages) Je parle ici du jeune homme qui m'a répondu pour m'aider à refigurer certaines choses dans mon ordi suite au premier appel avec la femme qui mangeait un bonbon.  Il a réglé mon problème mais lui aussi était impatient et pas très jovial. C'est très désagréable, d'avoir à rappeler, attendre et de parler à quelqu'un qui soupir (lui aussi !!!) et qui s'impatiente quand on ne trouve pas ce qu'il nous dit qu'on doit trouver sur l'écran.  Je ne suis pas une technicienne en informatique, je ne connais que la base pour me débrouiller.  Et je m'attends, quand j'appelle pour avoir de l'aide, qu'on me réponde avec gentillesse et qu'on m'explique au lieu de lacher de longs soupirs.  C'est la moindre des choses.  Bref, pour conclure, ce 2ième appel à confirmé mon désir d'aller visiter votre concurrent pour comparer les prix.  Pour un service de ce genre, je peux bien me risquer à aller voir ailleurs.  C'est difficile d'être pire que ça.
Je n'ai pas l'habitude de me plaindre ainsi, et habituellement, j'ai beaucoup de respect pour les gens qui font ce genre de travail qui n'est pas toujours évident.  Travailler avec le plublic est très ingrat, mais là, vraiment, pour que je perde mon calme, c'est que c'était vraiment pas fort.",1
316177,13-JAN-12,12-JAN-12,Haricharan,,en,74.14.30.228,mollyandpaps@sympatico.ca,14584984,000000122529779,4,5,an explanation as to why the problem arose would have been appreciated. The technician was very good and otherwise helpful.,5
316178,13-JAN-12,11-JAN-12,Rebeca,,en,208.64.105.2,cheryl_sampaio@sympatico.ca,14564662,000000122502078,3,3,Listen to the customer when requesting a service call during specific hours.  I had specifically requested 6-9pm and tech showed up before 5pm.,3
316179,13-JAN-12,07-JAN-12,Larissa,,fr,65.92.213.69,m.f.ethier@sympatico.ca,14523870,000000122401839,4,4,,4
316180,13-JAN-12,13-JAN-12,Krutthiga,,en,65.93.118.99,orlando.tatone@sympatico.ca,14585606,000000122530748,5,5,Nothing,5
316181,13-JAN-12,10-JAN-12,Geetha,,en,76.69.9.245,trueair@sympatico.ca,14561582,000000122467288,2,1,"I had asked for a new modem and wires to go along with the new modem because the modem we have now is not working properly.  This we believe is due to the bottom black wire not being in the modem very tight and seems to be slipping out as soon as the desk or whatever is being moved slightly. As well as the time it takes for your representatives. I was being transferred from one representative to another and only had to wait for a few minutes. Well, it took at least 10 minutes!!! My time is valuable as well and so I do not wish to hang on to the phone for a very long period of time and just waiting. We pay our bills on a regular basis, therefore I can't see why you cannot send us the requested modem and attachments. ",2
316182,13-JAN-12,12-JAN-12,Diego,,en,70.26.185.226,hansho@sympatico.ca,14581012,000000122525134,5,5,"I dialed 310-7873 and got just everything in French what I did not understand.Only 310-7070 were able co communicate in English and took over the solution of my problem concerning the e-mail. What happened with 310-7873?. Are we ""Non- existent""? Mr.  Diego gave excellent Service. I give him a full 10.",4
316183,13-JAN-12,12-JAN-12,Vladimir,,en,70.51.227.79,wprince@sympatico.ca,14588978,000000122528059,5,5,,5
316184,13-JAN-12,12-JAN-12,Houssem,,fr,184.144.176.180,roger.bgin@sympatico.ca,14586902,000000122525172,4,4,,5
316185,13-JAN-12,11-JAN-12,Med Heni,,en,70.24.205.38,dkel@sympatico.ca,14565794,000000122487519,5,4,none,5
316186,13-JAN-12,12-JAN-12,Seifeddine,,fr,174.88.228.9,a215bisson@sympatico.ca,14576358,000000122525211,,2,parler a plusieurs personne je ne me souviens de quoi exactement il a fais pour moi.....,3
316187,13-JAN-12,12-JAN-12,Jeffery,,en,209.226.138.151,ann.langham@sympatico.ca,14576898,000000122522756,3,4,"two people I spoke to had no idea what I was talking about - a letter I had received from Bell saying my internet was going to be cut off in March.  As it turned out it didn't apply to me on dialup, they should have known about it.",3
316188,13-JAN-12,11-JAN-12,Revathi,,en,76.69.101.233,mwneufeld@bell.net,14571752,000000122500019,5,5,,5
316189,13-JAN-12,12-JAN-12,Steve,,en,174.88.6.249,bhlewis@sympatico.ca,14577430,000000122519722,3,3,"We are very concerned about the new Turbo Hub that we must purchase.  Until we had the Rural Modem installed (which gives us excellent service), we were not satisfied with the service from the modem which operated from inside our house.  We are afraid that this new modem will be the same as the other one.  Why do we have to change from the Rural Modem that works?  And  -- what happens if the new Turbo Hub does not work?  Steve, the rep, did not have these answers for me.",4
316190,13-JAN-12,12-JAN-12,Salvador,,en,67.68.43.204,jarekijola@bell.net,14581702,000000122515063,2,2,"I was on hold and then transfer to someone
else.",2
316191,13-JAN-12,17-DEC-11,Sonia,,fr,70.49.124.229,lemure@sympatico.ca,14284270,000000121951403,2,2,Appliquer l'offre faite par Sonia qui m'a indiqué qu'une offre de rétention de 3 mois gratuits pourrait être appliqué plus tard. Lorsque j'ai rappelé plus tard on m'a indiqué que le maximum qu'on pouvait m'offrir était $10.,1
316192,13-JAN-12,12-JAN-12,Kota,,en,64.231.86.201,mtjohnson@sympatico.ca,14585122,000000122517146,5,5,,5
316193,13-JAN-12,12-JAN-12,Sharon,,en,64.231.86.201,mtjohnson@sympatico.ca,14585124,000000122517445,5,5,,5
316194,12-JAN-12,11-JAN-12,Saber,,fr,76.67.162.129,nvaskelis@sympatico.ca,14572022,000000122486052,5,5,Rien,5
316195,12-JAN-12,11-JAN-12,Michelle,,en,174.94.43.100,dorothy.mason@sympatico.ca,14565950,000000122481025,5,4,N/a,4
316196,12-JAN-12,11-JAN-12,Jeffery,,en,76.67.41.220,higson1@sympatico.ca,14567606,000000122495590,1,1,"We were told that my husband had purchased a cell phone and owed over three hundred dollars.  He says he has not and does not owe this money.  The person I spoke with said that security would call us back.  After 24 hours , we are still waiting for a return call.  Also the number that I called given on the letter sent to us, connected me to someone who could NOT deal with my issue.  I had to call another number, where the person was very nice, but i had problems understanging him about 50% of the time .  Not very satisfactory.
Gillian Higson",2
316197,12-JAN-12,11-JAN-12,Mamta Tank,,en,74.15.1.215,abjeffries@sympatico.ca,14562728,000000122504994,4,4,In all the years we have had Bell internet etc.  This was the best call in experience I have had.  I didn't have to hold too long and wasn't on the phone for hours.  There was no language barrier and the technical respresentative was helpful and polite.  I have and will tell people about this postive experience.,4
316693,13-JAN-12,13-JAN-12,Mohamed Taher,,fr,76.65.170.12,deberic29@sympatico.ca,14579040,000000122530780,1,1,"Cela fait un mois que nous avons tranfére le téléphone et la télévision avec vous, car nous avions dejas internet, QUELLE ERREUR DE NOTRE PART..Depuis ce temps nous avons eu des problemes de récepteur télé disque dure corrompu, maintenant cest le téléphone qui ne cesse  de gricher et depuis le 12 janvier 2012, des buzzzz sur la ligne de téléphone le soir, alors linternet dis qui cessse de fonctionner du au bruit sur la ligne de téléphone, ou le voyant internet sur le modem devient rouge ou clignote, depuis deux semaine que cela dure malgré la visite de vos techniciens le 7 et 9 janvier,  avec videotron on avait pas tous ces problemes, alors je vais voir ce quil moffre, si cela est bien, je transfert la télé linternet et téléphone chez eux.  Pourcompleté le tout, on nous dis 109.00 par mois notre facture indique 166.00, bref ces de la merde vos affaire ont paie plus chers que vous dites et ca fonctionne pas a moitié. Pour le sondage satisfaction, mon probleme nest  pas résolu je doit dire que jamais je ne recommanderait bell,cela fait trop longtemps que ca dure, plus de problemes en 1 mois que durant 20 ans je ne peut croire qune compagnie de votre ampleur ne peut satisfaire un client.  ",1
316694,13-JAN-12,12-JAN-12,Andy,,en,70.50.40.219,glkigk@sympatico.ca,14580716,000000122522073,4,4,I thought he did a great job unlike some others,5
316695,13-JAN-12,12-JAN-12,Bochra,,fr,70.29.251.180,mamour@bell.net,14584006,000000122514650,2,1,"être plus réceptif aux problèmes  soumis
être plus compréhensif. être plus poli.
c`est je crois celui qui m`a dit d`aller
ailleurs si je n; étais pas contente.
car j`ai parlé avec deux représentants.

",3
316696,13-JAN-12,11-JAN-12,Carmen,,en,99.254.173.107,fmcleav@sympatico.ca,14566626,000000122497947,5,5,,5
316697,13-JAN-12,11-JAN-12,Zeineb,,fr,70.54.34.60,giletlou@sympatico.ca,14567070,000000122485149,5,5,,5
316698,13-JAN-12,12-JAN-12,Mark,,en,76.64.30.167,richardlim@sympatico.ca,14586640,000000122518563,5,4,,5
316699,13-JAN-12,11-JAN-12,Walter,,en,184.147.13.229,countrymanor@bell.net,14564988,000000122494735,4,4,,5
316700,13-JAN-12,12-JAN-12,Josh,,en,76.68.88.156,broper@bell.net,14577748,000000122530295,5,5,,5
316701,13-JAN-12,12-JAN-12,Bettaib,,fr,65.94.180.198,louisecgravel@sympatico.ca,14583688,000000122521665,4,4,"Il est difficile de se diriger vers la bonne personne ou le bon service, compte tenu que c'est avec ""une machine"" que nous dialoguons...",4
316702,13-JAN-12,12-JAN-12,Jamie,,fr,174.92.160.85,abenoit@sympatico.ca,14576412,000000122518081,5,5,"à la base, ne pas faire l'erreur dans la facturation.  C'était déjà une correction de facturation qui s'est avérée en erreur.",4
316703,13-JAN-12,12-JAN-12,Julio,,fr,70.24.197.86,n.mongeon@sympatico.ca,14585230,000000122511866,5,5,"Julio tres bien , patient, regler touts les problems",3
316704,13-JAN-12,12-JAN-12,Sam,,en,74.13.231.162,rwunsche@sympatico.ca,14587152,000000122510024,5,5,"Customer care is great.  However, as a consumer we are still paying too much for the internet, and all other similar services.  We are becoming a service industry which will cause North America to collapse with in next 3-4 decades.  Asia will be the dominant force.

Best regards,
Robert Wunsche",4
316705,13-JAN-12,12-JAN-12,Ashley,,en,65.95.197.161,norm.smith@sympatico.ca,14585446,000000122510087,5,3,"Getting my main problem resolved; namely, increasing my internet speed (supposed to get 6 MBPS but am only getting 2.5-2.6 Mbps which only meets my minimum requirements and will not meet my future needs which are not too far off into the future.",3
316706,13-JAN-12,12-JAN-12,Iris,,en,65.95.197.161,norm.smith@sympatico.ca,14585448,000000122510468,3,3,"Getting my main problem resolved; namely, increasing my internet speed (supposed to get 6 MBPS but am only getting 2.5-2.6 Mbps which only meets my minimum requirements and will not meet my future needs which are not too far off into the future.",3
316707,13-JAN-12,11-JAN-12,Andrea,,en,184.151.63.159,thekingsmere@sympatico.ca,14574990,000000122497080,5,5,"shorter waiting time for service, especially if you need to be passed to another dept or another person",4
316708,13-JAN-12,12-JAN-12,Bernard,,en,70.27.134.67,rpielsticker@sympatico.ca,14587036,000000122521094,4,1,2 calls yesterday about visit and no problems to that point but this morning I am losing internet connection again so visit was unsuccessful.  I will call back if I need further service. ,4
316709,13-JAN-12,12-JAN-12,Fourat,,fr,174.93.228.74,bertrand.girard@sympatico.ca,14577380,000000122508697,5,5,,5
316710,13-JAN-12,11-JAN-12,Nisha,,en,65.95.7.98,jynxed@sympatico.ca,14569060,000000122493667,1,1,Get some people who speak english well enough for others to actually understand what they are saying and so that I can make them understand what my problem is!!!,2
316711,13-JAN-12,12-JAN-12,Pamela,,en,174.89.59.156,z_ancevicius@sympatico.ca,14589148,000000122511156,5,5,,5
316712,13-JAN-12,09-JAN-12,Tabatha,,en,65.94.196.87,thehib@sympatico.ca,14547006,000000122428918,4,4,Tabatha was very good but in was very good but in the past have had people that have been very hard to understand and follow there instructions because of there accsents very poor English,4
316713,13-JAN-12,12-JAN-12,Erin,,en,24.141.249.0,s.gobeil@sympatico.ca,14587186,000000122519362,1,1,"Not make us call back 3 times for issues that were confirmed resolved twice before. By the way, the rep's name was Ann (as she identified herself as) and then I spoke to her ""supervisor"": ""Rob""",1
316714,12-JAN-12,11-JAN-12,Duncan,,en,69.158.99.49,jvirus@sympatico.ca,14569036,000000122499020,5,5,I can't think of one,5
316715,12-JAN-12,11-JAN-12,Tathiana,,en,65.95.50.243,barry.szabo@sympatico.ca,14563630,000000122504840,3,4,,5
316716,12-JAN-12,11-JAN-12,Nejib,,fr,70.51.13.10,daoust222@sympatico.ca,14565310,000000122496037,5,5,non vous avez fait tout ce que j'ai demandé,5
316717,12-JAN-12,08-JAN-12,Temsu,,en,174.95.126.232,gailpickwick@sympatico.ca,14530546,000000122415408,5,3,"Followed up the confirmation number to see if it was done, which it wasn't.",4
316718,12-JAN-12,11-JAN-12,Mir,,en,184.145.27.111,j.george@sympatico.ca,14567896,000000122497108,5,4,NOTHING THANK YOU,5
317237,14-JAN-12,13-JAN-12,Vijay,,en,70.51.88.203,lecoleman@bell.net,14596060,000000122542964,3,4,The technician I spoke to said I would receive a telephone call within four hours of my call and he even gave me a reognition number.  I received no telephone call from the senior technician who apparently corrected the problem,3
317238,14-JAN-12,13-JAN-12,Sergio,,en,76.71.53.79,steve_smith_177@sympatico.ca,14600504,000000122552324,5,5,No complaints,5
317239,14-JAN-12,13-JAN-12,Khaled,,fr,70.29.190.224,henri.mallette@sympatico.ca,14594082,000000122534324,3,3,"bonjour avec Khaled j'ai résolu une des deux demandes que je demandais
1= j'avais un virus et je pense que le problème est résolu l'avenir me le diras 
2= j'ai demander à Khaled de mettre mon couriel automatiquement en ouvrant Sympatico sur mon ordi et se fut toute une séries de mise en attente pour finalement à arriver à un résultat pas trop satisfaisant 
j'ai perdu toute possibilité de communiquer avec mon iPod j'ai du faire une autre appel pour corriger pratiquement tout ce que Khaled avait fait",4
317240,14-JAN-12,13-JAN-12,Anne,,en,184.144.68.130,hulse777@bell.net,14594222,000000122538097,2,1,upgrade your programs so my internet bill with my new number can be sent to me.  I need it for my banking info.,3
317241,14-JAN-12,11-JAN-12,Shyam,,en,74.14.46.206,gdavad@sympatico.ca,14566939,000000122487040,5,5,Nothing it was great!,4
317242,14-JAN-12,13-JAN-12,Mohamed Nidhal,,fr,70.52.72.80,bromibr@bell.net,14590958,000000122533843,5,5,rien de plus tout etais tres professionnel [peut etre me faire un cadeau mr bell inc penser a cela],5
317243,14-JAN-12,13-JAN-12,Jameel Jabri,,en,174.88.89.248,jennings_on_the_mill@sympatico.ca,14594868,000000122552736,5,5,"Jameel's English was excellent, so much so that I thought I was speaking with someone that was of Indian descent, who has been in living in an English speaking enviroment for a long time.
I spent a little more time on hold as Jameel accessed information for answers from the system to respond to some of my questions but I blame my questions for that.  
 ",4
317244,14-JAN-12,13-JAN-12,John,,en,50.100.149.73,jradoman@sympatico.ca,14595308,000000122532328,5,4,I had no complaints. ,5
317245,14-JAN-12,13-JAN-12,Md Jihed,,fr,67.68.59.5,go2llbouchard@sympatico.ca,14593752,000000122538359,5,5,,5
317246,14-JAN-12,13-JAN-12,Marouen,,fr,70.29.190.224,henri.mallette@sympatico.ca,14594080,000000122537992,5,4,"je suis satisfait du service de Marouen à 95% il a recommencer tout ce que Khaled avait fait à mon premier appel et il a fait un bon travail sauf que pour remettre mon iPod en fonction à 100% j'ai du faire un appel à Apple 
en résumé pour mes deux appels je suis satisfait sauf que je ne sais dans quelle pays étaient les deux thecnicien mais j'avais de la difficulté parfois à communiquer dans un français que nous parlons ici au QUÉBEC les deux thecniciens avaient un accent que j'avais de la difficulté à comprendre surtout au niveau des chiffres par exemple quad ils disent un huit (8) il falait que je demande de répété 

bon dans l'ensemble je suis satisfait
merci Henri Mallette",5
317247,14-JAN-12,13-JAN-12,Adam,,en,184.144.65.68,r.a.davis@sympatico.ca,14598774,000000122535271,5,5,Nothing - I believe it was Adam - fixed things quickly - was easy to understand and friendly.,5
317248,14-JAN-12,13-JAN-12,Deepika,,en,70.29.108.124,margot.robichaud@sympatico.ca,14596820,000000122540003,5,4,"None, it's the reseult of a fire wall at the recipient's email.",5
317249,14-JAN-12,13-JAN-12,Ajay,,en,70.53.4.20,jbjeffs@bell.net,14594710,000000122541321,5,5,,4
317250,14-JAN-12,13-JAN-12,Eric,,en,174.91.43.142,gteleki@sympatico.ca,14593876,000000122545017,5,4,"It was excellent sevice and with a knowledgeable person, who did not leave one hanging or waiting for endless minutes.  Congratulations to Genevieve!

I say probably in No. 4 below, since this very good support resulted from several hours of utter frustration and at least 4 emails to Bell customer service.  So I don't know if this experience is not the exception to the rule.",4
317251,14-JAN-12,13-JAN-12,Kevan,,fr,184.145.252.38,fernyguite@bell.net,14593048,000000122540149,5,5,tout a été fait,5
317252,14-JAN-12,13-JAN-12,Fourat,,fr,184.151.127.132,michel_patry@sympatico.ca,14597386,000000122541544,5,5,,5
317253,14-JAN-12,13-JAN-12,Ahmed,,fr,184.151.127.132,michel_patry@sympatico.ca,14597384,000000122540304,3,3,,4
317254,14-JAN-12,13-JAN-12,Denise,,en,70.30.110.80,dan.reynolds@sympatico.ca,14591866,000000122533517,5,5,"Nothing.  
Gratified that the tech aid spoke English.",5
317255,14-JAN-12,03-JAN-12,Shiann,,en,69.159.18.12,tomzenka@sympatico.ca,14471968,000000122287424,5,5,,5
317256,14-JAN-12,13-JAN-12,Imran,,en,174.88.242.46,trish.brock@sympatico.ca,14601134,000000122532996,5,5,,5
317257,14-JAN-12,13-JAN-12,Eduardo,,en,68.171.231.81,nmanilow@bell.net,14598010,000000122552770,1,1,Make modems available to customers to pick up at Bell stores...not make them wait 3-5 days for them.,3
317258,14-JAN-12,13-JAN-12,Souhaib,,fr,174.93.135.217,desrosiersnic65@sympatico.ca,14592252,000000122542299,5,5,rien,5
317259,14-JAN-12,13-JAN-12,Walid,,fr,70.30.189.220,steve.careau@sympatico.ca,14600486,000000122553196,4,4,,5
317260,14-JAN-12,13-JAN-12,Tshering,,en,70.31.56.197,mar.kelly@sympatico.ca,14596760,000000122531573,4,5,nothing it was taking care of as I expected they were very helpful and took their time to help me and solve the issue,4
317261,14-JAN-12,03-JAN-12,Jonathan,,fr,70.55.177.197,gilles031@sympatico.ca,14462506,000000122283048,5,5,"ma vitesse est toujour lente pour internet et pour mon x box (jeux)
merci.",4
317262,14-JAN-12,13-JAN-12,Sujay,,en,184.147.40.33,joyce5354@sympatico.ca,14595282,000000122543887,4,4,,4
317263,14-JAN-12,13-JAN-12,Rahul,,en,64.231.43.216,lindah.welsh@sympatico.ca,14596196,000000122542912,4,3,Won't knownuntil my next bill comes in,5
317264,14-JAN-12,13-JAN-12,Chae,,en,70.49.226.247,wpaul7@sympatico.ca,14601610,000000122538824,5,5,All good!,5
317265,14-JAN-12,13-JAN-12,Alexandra,,en,65.93.204.229,thehib@sympatico.ca,14600900,000000122533599,5,4,"nothing Alexandra was very helpful,she could be very well heard,clear in specking and had no confuseing accent or mumble


",5
317266,14-JAN-12,13-JAN-12,Aleem,,en,70.54.83.199,falkson@sympatico.ca,14592972,000000122532035,5,4,not repeatedly ask for identifiation - once should be enough,5
317267,14-JAN-12,10-JAN-12,Partha,,en,70.50.32.79,dhibbard@sympatico.ca,14551406,000000122466639,4,4,It seems to take a very long time to request or change a service call after calling 611,4
317268,14-JAN-12,13-JAN-12,Rim,,fr,67.68.145.82,ferland34@sympatico.ca,14593046,000000122532549,5,5,,5
317269,14-JAN-12,13-JAN-12,Joelle,,en,184.145.1.30,family.hunt@sympatico.ca,14592990,000000122541665,5,3,Offer a loyalty discount - rates are higher than competition - customer service not willing to offer more.,2
317270,12-JAN-12,11-JAN-12,Maher,,en,76.66.219.194,pbdesign@sympatico.ca,14572374,000000122482159,5,5,,5
317271,12-JAN-12,11-JAN-12,Himanshu,,en,184.148.174.206,emilef@sympatico.ca,14566346,000000122498353,5,5,,5
317272,12-JAN-12,11-JAN-12,Rolando,,en,174.88.42.247,fdrago@sympatico.ca,14566588,000000122492387,4,4,,4
323408,23-JAN-12,22-JAN-12,Ahmed,,fr,67.71.95.54,denispilote_7@sympatico.ca,14699010,000000122740675,2,1,"La personne qui m'a répondu qui s'est dite un ""informaticien"" a déclaré que mon anti virus AVG gratuit n'était pas un anti virus et que c'était pour cela que j'avais des problèmes.  Alors que je lui disais que je trouvais cela difficile à croire il s'est ""froissé"" et en est même venu à suggérer que je mettais en doute ses capacités et que je ne semblais pas être intéressé à trouver une solution.  Il m'a finalement suggéré de prendre le logiciel de Bell avec des frais d'activation de 10$ car j'en avais droit avec mon forfait.  J,ai passé une bonne partie de la journée à télécharger ce logiciel car c'est pas vite ici à Alfred car vous n'offrez pas encore la ""haute vitesse"" et on se croirait en Afrique profonde.  Aprés avoir enlevé mon anti virus et installer l'autre et après avoir attendu 4 heures pour faire un ""deep Scan"" un virus a été décelé genre Trojan et 3 cookies contaminés.  J'ai tout de suite envoyé un courriel aux 6 personnes qui m'ont avisé avoir été contaminé par un de mes courriels et rien n'avait été réglé; ils ont quand même reçus ce courriel à répétition 40-60 fois !!  On me dit maintenant que ce problème est endémique et qu'il est un peu partout sur le net et que ça devrait se résorber bientôt. Jamais votre 'informaticien"" n'a mentionné ceci ce qu'il aurait du savoir car ça semblait être connu un peu partout sur le net.  
Comment se fait-il que Sympatico en tant que mon serveur ne peut pas déceler qu'un de mes courriels est expédié à répétition des centaines de fois à différents destinataires.  Est-ce qu'il ne devrait pas avoir une petite lumière rouge qui s'allume ??
Aussi après avoir fait d'autres recherches et avoir parlé à différentes personnes qui se servent de AVG gratuit depuis des années sans problèmes elles se sont dites fort surprise que votre ""informaticien"" fasse une déclaration du genre concernant ""tous les logiciels"" gratuits sur internet y compris AVG et Norton !! Je me suis servi de AVG gratuit pendant des années moi-même et jamais je n'ai eu de problèmes bien qu'en tant que Secrétaire national d'une Association je fasse affaire avec des centaines de personnes. 
Tout cela pour vous dire que je n,ai pas aimé mon expérience et le pire c'est que je n'ai pas encore une réponse à mon problème alors il faudrait que je rappelle le soutien technique et je ne suis pas sûr de vouloir le faire car j'ai un peu perdu confiance.  Peut-être devrais-je essayer en anglais pour voir si j'obtiens la même réponse ??",
323409,23-JAN-12,20-JAN-12,Marco,,en,174.94.58.147,robin.schmidt@bell.net,14684556,000000122707779,5,5,,3
323410,23-JAN-12,22-JAN-12,Mohamed Ali,,fr,76.65.136.207,valhcls@sympatico.ca,14705136,000000122747024,5,5,À date je n'ai eu aucun problème de service.,5
323411,23-JAN-12,21-JAN-12,Mohammed,,en,65.95.248.229,kkossow@sympatico.ca,14692236,000000122733718,4,4,"Ensure that the wi-fi power is at maximum for the package that I have, without having to call the office to get it boosted.",4
323412,23-JAN-12,17-JAN-12,Judith,,en,67.68.18.25,judy.kirkwood@sympatico.ca,14639538,000000122635314,5,4,,3
323413,23-JAN-12,22-JAN-12,Quintin,,en,174.94.1.156,bigmtoronto@sympatico.ca,14697992,000000122741816,5,5,,4
323414,23-JAN-12,22-JAN-12,Abbey,,en,174.94.1.156,bigmtoronto@sympatico.ca,14697994,000000122742108,5,5,,4
323415,24-JAN-12,20-JAN-12,Vladimir,,en,184.145.76.182,sameddy@sympatico.ca,14684916,000000122719935,1,1,"Deal with specific problem. Do not need to spend two hours. Do not tello customer that there is something wrong with computer hardware asit may lead to costly unnecessary repairs.
",1
323416,24-JAN-12,23-JAN-12,Vaishnavy,,en,74.14.98.28,pamelayoung@sympatico.ca,14711634,000000122757529,4,4,"I called because I received a letter from Bell telling me that the Internet service I subscribed to would be discontinued in mid-February and that I needed to contact you so my service wouldn't be interrupted. When your customer care representative looked into this, she said everything was in fact fine with my service and that there had been no need to send me the letter. So... one way to  improve your service would be to not send your customers letters with incorrect information in them in the first place. Also, you've sent this survey addressed to ""D Todd."" That's my husband and our phone line is in his name. But I'm the one who has the Internet service account at that number and I'm the one who made the call, so this survey should have been addressed to me. My experience suggests that you guys could do a more accurate job of managing customer information. But I have nothing but praise for the customer care representative I spoke with - she was great.",2
323417,24-JAN-12,23-JAN-12,Yaseen,,en,184.144.239.85,jack.morales@sympatico.ca,14709002,000000122763124,5,5,"thank you, for helping me out, is very impotant for mi to have E. mail, The people who work there are very good a what they are doing, sincerelly, Rosa.",5
323418,24-JAN-12,23-JAN-12,Houssem,,fr,70.29.140.212,d.dauphin@sympatico.ca,14707234,000000122767630,5,4,,4
323419,24-JAN-12,23-JAN-12,Kristen,,en,64.229.156.21,drybuck@sympatico.ca,14707722,000000122755438,3,3,Provide me with advanced warning and explanations about billing changes. I feel I pay way too much for all my Bell Services already.,3
323420,24-JAN-12,23-JAN-12,Sandra,,en,74.15.251.184,jackdfisher@bell.net,14709005,000000122768275,1,,teach your reps some manners,1
323421,24-JAN-12,23-JAN-12,Allaura,,en,174.94.13.66,rveitch@sympatico.ca,14712498,000000122767780,3,2,Answered my initial question instead of trying to get me to upgrade.,3
323422,24-JAN-12,23-JAN-12,Mohamed Amine,,fr,184.144.178.49,danielstdenis@sympatico.ca,14707322,000000122763104,5,4,rien de plus,4
323423,24-JAN-12,23-JAN-12,Nebgha,,fr,70.29.235.126,klaud@sympatico.ca,14709882,000000122761381,2,1,Avec des représentants qui connaissent l'environnement Mac,3
323424,24-JAN-12,20-JAN-12,Sarra,,fr,24.153.96.124,r.mcnicoll@sympatico.ca,14684006,000000122696532,,1,"Je n'ai pas eu de suivi comme promis par Mlle Bourguiba au département du serveur .
Au moins elle a compris et écouter mon problème contrairement à Houssef.
Roger Mc Nicoll 514-591-3408",
323425,24-JAN-12,23-JAN-12,Mariem,,fr,76.69.194.164,denyse.paquin@sympatico.ca,14707494,000000122758560,4,2,"La technicienne a été dévouée, mais elle n'a pas réussi à résoudre le problème.  Ce n'est que plus tard dans la soirée, ayant rappelé BELL, un autre technicien a réussi, mais non sans peine. Il faut croire que le problème était de taille.
Ce que je n'ai pas aimé, c'est qu'àprès avoir attendu au téléphone pour ne pas perdre ma priorité d'appel, j'ai été coupée et j'ai dû rappeler et attendre encore.  Et ça, ce n'est pas la première fois que ça arrive!  Très désagréable!!",4
323426,24-JAN-12,14-JAN-12,Dhanasekar,,en,174.88.217.195,june.alexander2@sympatico.ca,14606816,000000122569658,1,1,,2
323427,24-JAN-12,14-JAN-12,Eddy,,en,174.88.217.195,june.alexander2@sympatico.ca,14606818,000000122564169,1,1,,2
323428,24-JAN-12,23-JAN-12,Rudys,,en,70.54.52.127,tsekos@sympatico.ca,14713502,000000122754571,4,4,none,4
321898,22-JAN-12,21-JAN-12,Amir,,fr,69.156.203.182,hordizen@sympatico.ca,14690910,000000122735019,5,5,,5
321899,22-JAN-12,21-JAN-12,Salvador,,en,70.30.16.66,cathy.lane@sympatico.ca,14688670,000000122735044,5,5,,5
321900,22-JAN-12,19-JAN-12,Gopinath,,en,70.31.96.210,btEboop@bell.net,14662308,000000122680257,4,4,I saked for help to delet some wrong contacts for me and he deleted a few good ones and cant retreve them,5
321901,22-JAN-12,21-JAN-12,Med Heni,,fr,76.67.167.148,pierrelamarre@sympatico.ca,14694576,000000122730271,5,5,,5
321902,22-JAN-12,21-JAN-12,Sana,,fr,65.92.180.91,dianer4@sympatico.ca,14689512,000000122721819,5,4,,4
321903,25-JAN-12,24-JAN-12,Zishan,,en,174.93.29.220,jamieson3b@sympatico.ca,14720322,000000122790294,5,5,,5
321904,25-JAN-12,24-JAN-12,Jeanette,,fr,184.144.230.137,sauve.jean@sympatico.ca,14726432,000000122786611,4,3,ce n'est pas ceux qui nous réponde mais les changements que vous faites sur mon compte sans avis. Je n'aime pas que mon montant a`payer change sans avis et approbation de ma part.Je recommandais Bell ,3
321905,25-JAN-12,24-JAN-12,Richard,,fr,24.201.41.52,lucientabby@sympatico.ca,14722588,000000122797040,4,4,,5
321906,25-JAN-12,24-JAN-12,Yousri,,fr,24.201.41.52,lucientabby@sympatico.ca,14722590,000000122797307,5,5,,5
321907,25-JAN-12,24-JAN-12,Khalil,,fr,184.145.178.59,jean.fortin10@bell.net,14720552,000000122787416,5,5,excellent service et recommandable,5
321908,25-JAN-12,24-JAN-12,Fatma Sawcen,,en,70.49.80.94,nparker@sympatico.ca,14724304,000000122789037,4,4,,4
321909,25-JAN-12,23-JAN-12,Dennis,,fr,184.148.218.90,rjm46@sympatico.ca,14712246,000000122765200,4,,"regler mes taux comme il se doit..ma facture aurait due etre $110. & je recois ma facture a $183.pour aucune raison..a tous les mois c,est le meme probleme..pourquoi ?????????",3
321910,25-JAN-12,24-JAN-12,Kyle,,en,70.26.58.39,shartmann@sympatico.ca,14726656,000000122785423,2,3,Centralize billing concerns -- why did I have to talk to two separate departments?,1
321911,25-JAN-12,23-JAN-12,Melissa,,fr,184.148.218.90,rjm46@sympatico.ca,14712248,000000122763958,2,2,"meme reponse que l,appel precedent",3
321912,25-JAN-12,24-JAN-12,Nesrine,,fr,76.67.201.89,michelle.laprise@sympatico.ca,14723554,000000122794016,1,1,"me donner les memes credit que Hanen
m avait dit",1
321913,25-JAN-12,24-JAN-12,Romeo,,en,184.146.83.89,galo@bell.net,14718876,000000122785662,5,5,"Nothing, your representative was very knowledgeable, courteous and most of all fixed my problem on the computer!",5
321914,25-JAN-12,24-JAN-12,Luis,,en,76.68.122.24,mcrosad@sympatico.ca,14723334,000000122793266,5,5,Nothing...more than happy with the help I got.,5
321915,25-JAN-12,22-JAN-12,William,,en,74.14.112.170,thereseduval@sympatico.ca,14704898,000000122749433,,1,"I am very surprise because I did not call the service on January 22 2012 at 6:25.... 
Thérèse Duval",
321916,25-JAN-12,24-JAN-12,Luis,,en,184.144.62.214,jlambert_56@sympatico.ca,14720870,000000122800758,4,4,,4
321917,25-JAN-12,24-JAN-12,Manel,,fr,63.83.5.68,youcefb@sympatico.ca,14728692,000000122789362,1,1,"La represenatante (Manel) avait un comportement non professionnel, etait arrogante et a la limite de l'agressivite. Heureusement apres ma contestation elle m'a transfere a un autre representant (Abdelkader) qui a resolu mon probleme avec beaucoup de professionalisme et de courtoisie en faisant des appels de suivi pour confirmer la resolution du probleme.",3
321918,25-JAN-12,24-JAN-12,Ghislain,,en,184.144.62.214,jlambert_56@sympatico.ca,14720872,000000122786400,4,2,"Short of the blackout event across most of eastern North America several years ago, I have never experienced these types of connection problems with my Rogers service at a different location.

To be clear . . . the help desk staff were very good, it is the service that is less than stellar at the moment. A conspiracy theorist might suggest Bell has abandoned or is inadequately supporting phone line access services in FIBE markets.

Seriously: If the connectivity problem is not resolved shortly, especially after I active the FIBE modem that is in the mail, I will be in the mood to cancel my bell internet subscription outright and move my business to Rogers.
",3
321919,25-JAN-12,25-JAN-12,Vijayashanti,,en,70.53.210.26,trossi@sympatico.ca,14727984,000000122808345,5,5,Nothing! :),5
321920,25-JAN-12,24-JAN-12,Melvin,,en,69.158.68.145,wrscott@sympatico.ca,14728528,000000122789452,3,3,Improve the English language skills of your service representatives.,3
321921,25-JAN-12,24-JAN-12,Hanene,,fr,65.93.124.72,serge.contant@sympatico.ca,14726530,000000122800462,5,5,"je ne sais pas tout était correct je suis très sadisfait,la personne était très patiente et très gentille merci Hanene",5
321922,25-JAN-12,24-JAN-12,Cesilia,,en,174.92.35.84,david.pearcey@sympatico.ca,14717334,000000122798798,4,4,,4
321923,25-JAN-12,24-JAN-12,Juan,,en,70.26.78.253,gbholloway@bell.net,14718938,000000122784401,5,4,Too many steps in process to get to talk to a real person.,5
321924,25-JAN-12,16-JAN-12,Brittany,,en,65.93.98.194,danmakey@bell.net,14622952,000000122595962,5,5,You are doing the right things thank you.,5
321925,25-JAN-12,24-JAN-12,Lobna,,fr,65.93.129.211,luc.jga@sympatico.ca,14722556,000000122791700,3,3,Le numero de microsoft n'est pas le bon,3
321926,25-JAN-12,24-JAN-12,Allaura,,en,70.24.154.232,jaj.koetstra@sympatico.ca,14720298,000000122789359,5,5,nothing at all on this occasion,4
321927,25-JAN-12,24-JAN-12,Emmanuel,,en,184.148.112.153,kpbb@sympatico.ca,14721780,000000122791085,5,5,"fixed the problem the first time I called last week.   Follow up, make it happen.  There is competition and your customers have choices.  If you want to retain yours, then customer service is a good way.",3
321928,25-JAN-12,24-JAN-12,Ashish Prabhu,,en,70.54.20.147,adhunt@sympatico.ca,14714492,000000122807499,1,1,"SYMPATICO.......PLEASE READ THE SURVEY I JUST SEMT ///WOTJ TJOS 2 PART REQUEST
FROM YOU THIS MORNING.

I AM COMPLETELY DISATISFIED WITH YOUR
SERVICE .... 

SYMPATICO SHOULD CONTACT THE WINDOWS PEOPLE TO SEE WHY IT HAS TAKEN 6 DAYS TO GIVE ME A CODE NUMBER.... MY COMPUTER HAS BEEN TELLING ME IT IS BLOCKED SINCE JAN 19

PROVE TO ME THAT YOU REALLY READ ALL THE SURVEYS I HAVE COMPLETED.

PLEASE AGAIN.. READ MY LAST ONE I JUST SENT.........

I AM REALLY CONSIDERING GETTING ANOTHER SERVER - I HAVE BEEN YOU FOR AT LEASTL 10 YEARS AND HAVE HAD GOOD TECHNICAL SRVICE.... 

SINCELERLY............ALEX.HUNT
(416) 241 - 4888     adhunt@sympatico.ca",1
321929,25-JAN-12,24-JAN-12,Alvaro,,en,173.32.87.195,adicicco@sympatico.ca,14714494,000000122806797,5,5,"NOthing, everything Alvaro did was great!",5
321930,25-JAN-12,24-JAN-12,Stephanie,,en,76.69.35.214,cecil.lambert@sympatico.ca,14716408,000000122802169,5,5,,5
321931,25-JAN-12,23-JAN-12,Amine,,fr,70.51.51.144,micheldudemaine@bell.net,14710996,000000122754915,5,5,,5
321932,25-JAN-12,24-JAN-12,Meriam,,fr,65.92.250.155,albiny.provost@bell.net,14714646,000000122794125,5,5,,5
321933,25-JAN-12,24-JAN-12,Neira,,fr,65.92.166.171,chalou911@sympatico.ca,14716448,000000122782064,5,5,"RIEN  TOUT ETAIT OK
POLITESSE PATEIENCE ETC
PROBLEME RESOLU
MERCI",4
322418,22-JAN-12,21-JAN-12,Anusha,,en,65.92.41.209,peter.greenberg@sympatico.ca,14694486,000000122738346,3,3,Be able to correct the situation without having to delay things,4
322419,22-JAN-12,20-JAN-12,Frank,,en,184.147.194.93,fksa@sympatico.ca,14677964,000000122712559,5,4,Have a customer service rep who speaks clearer english,4
322420,22-JAN-12,21-JAN-12,Luis,,en,70.31.121.237,don.macneil@sympatico.ca,14689642,000000122726193,4,4,Improve clarity of communication line - hard to understand person at times.,5
322421,22-JAN-12,21-JAN-12,Carlos,,en,174.93.53.94,nnvichert@bell.net,14694158,000000122737171,5,5,"My computer is sadly flawed and must have an overhaul. I think you did what
you could. thanks. Nancy Vichert",5
322422,22-JAN-12,21-JAN-12,Jose,,en,69.158.81.92,theirvines13@bell.net,14696344,000000122722174,5,5,Your chat room was a dead loss,5
322423,23-JAN-12,17-JAN-12,Ousmane,,fr,184.144.204.130,lauzonmichel@bell.net,14640324,000000122632248,5,5,,4
322424,23-JAN-12,22-JAN-12,Mehdi,,fr,70.49.52.23,jgleblanc@bell.net,14700764,000000122751284,1,1,,3
322425,23-JAN-12,22-JAN-12,Houssem,,fr,70.49.52.23,jgleblanc@bell.net,14700766,000000122750931,4,5,,4
322426,23-JAN-12,15-JAN-12,Mohamed,,fr,70.30.247.134,sylvie.bronguard051@sympatico.ca,14619406,000000122578075,1,1,"Mettre des employés compétents en poste  pour le service technique et à la clientèle pour nous aider à régler notre problème en une seule conversation téléphonique. Car je dois rappeler de 3 à 4 fois et une heure à chaque appel, c'est inadmissible! Et que l'employé se contente de donner le service demandé et non vouloir nous vendre un service non désiré  à tout prix et nous le commander sans notre autorisation. Cela m'est arrivé à plusieurs reprises! C'est très choquant!",2
322427,23-JAN-12,21-JAN-12,Kevan,,en,65.34.68.94,dlboyd54@sympatico.ca,14689592,000000122736567,2,4,"On finding my sympatico email blocked it took several calls to technicians who (4 times) told me to wait 48 hours. This happened on the 16th Jan and I was reconnected on 23rd. One technician said a link would be sent to a separate email to give me a new password.  On finally getting into my email, two new passwords were sent to my blocked email so were no good there.  I gave them a email address to send them too.  Most told me the problem was not fixed yet but finally on the 23rd the technician helped me to sign in.  I have no idea if the problem was there for that long or was resolved much sooner. They also told me to wait for a call but I never received one.",3
322428,23-JAN-12,22-JAN-12,Sumithra,,en,64.228.64.233,madeleine048@sympatico.ca,14701978,000000122742356,3,5,Be given someone a little more knowledgeable with the Apple Lion system.,4
322429,23-JAN-12,22-JAN-12,Quintin,,en,174.91.77.201,craig.brown@sympatico.ca,14698664,000000122744353,5,5,,5
322430,23-JAN-12,19-JAN-12,John,,en,65.95.44.91,chavarie.j@sympatico.ca,14662754,000000122688796,4,4,,5
322431,23-JAN-12,20-JAN-12,Jordan,,en,184.144.19.90,marysueandsteve@sympatico.ca,14682066,000000122710170,1,1,,2
322432,23-JAN-12,17-JAN-12,Diaraye,,fr,174.91.204.25,denis_dube@sympatico.ca,14635976,000000122629085,5,5,Cette dame a totalement été parfaite. Cependant votre entreprise aurait dû m'aviser d'avance que mon ancien forfait tirait à sa fin plutôt que d'attendre que je me réveille. Ça me laisse un petit goût amer cette façon de faire les choses.,3
322433,23-JAN-12,22-JAN-12,Mehdi,,fr,70.50.165.109,charles-robitaille@bell.net,14698436,000000122752132,5,5,n/a,5
322434,23-JAN-12,21-JAN-12,Tyrone,,en,174.91.51.254,eshabeeb@bell.net,14689982,000000122725740,5,5,"The gentleman that helped me was extremely helpful; keep up the good work.",5
322435,23-JAN-12,20-JAN-12,Med Wassim,,fr,184.148.205.221,rouzou@sympatico.ca,14684698,000000122716184,5,5,,5
322436,23-JAN-12,20-JAN-12,Martin,,en,65.92.77.26,alnvon@sympatico.ca,14674514,000000122695307,4,4,I was satisfied with the service received.,5
322437,23-JAN-12,20-JAN-12,Nikitha,,en,184.147.4.39,lorraine_mcdonnell@sympatico.ca,14681292,000000122698973,4,4,,4
322438,23-JAN-12,22-JAN-12,Ravi,,en,70.30.56.202,marg-frank.basile@sympatico.ca,14702076,000000122751693,5,5,,5
322439,23-JAN-12,22-JAN-12,Jordan,,en,69.159.76.46,kristar@sympatico.ca,14701390,000000122751599,1,1,,2
322440,23-JAN-12,19-JAN-12,Perumalla,,en,70.26.191.4,walliegayle@sympatico.ca,14673392,000000122692752,1,1,,1
322441,23-JAN-12,19-JAN-12,Madhu,,en,70.26.191.4,walliegayle@sympatico.ca,14673390,000000122673905,1,1,,1
322442,23-JAN-12,21-JAN-12,Alexander,,en,65.95.24.158,ella-jean@sympatico.ca,14689930,000000122724535,5,4,,4
322443,23-JAN-12,21-JAN-12,Kishore,,en,70.50.64.253,wdowsett@sympatico.ca,14696798,000000122729092,3,3,,4
322444,23-JAN-12,19-JAN-12,Elyes,,fr,174.92.190.204,carolou@bell.net,14662570,000000122688778,5,5,Le conseillé a été très professionnel continuer ce bon service à la clientèle.,5
322445,23-JAN-12,22-JAN-12,Ajay,,fr,70.52.63.119,jaipa@sympatico.ca,14700510,000000122744308,4,4,,5
322446,23-JAN-12,22-JAN-12,Padmanaban,,en,69.158.168.118,bctheile@sympatico.ca,14697896,000000122746369,4,4,,3
322447,23-JAN-12,22-JAN-12,Hayett,,fr,67.71.119.70,milandry@sympatico.ca,14702560,000000122743495,4,4,,4
322448,23-JAN-12,20-JAN-12,Philip,,en,70.27.141.133,randb.robinson@sympatico.ca,14684090,000000122714140,4,4,"The call concerned the Bell TV app for my iPad.  I have not completed installing it yet, as I still have to try to configure my 9242 Satalite receiver to accept the iPad",4
322449,23-JAN-12,22-JAN-12,Melvin,,en,70.26.128.252,gnbarnes@sympatico.ca,14700018,000000122741845,5,5,nothing really,4
322450,23-JAN-12,20-JAN-12,Nawel,,fr,174.88.167.84,pasdallure@bell.net,14683362,000000122704934,3,4,,4
322451,23-JAN-12,09-JAN-12,Juliio,,en,76.66.164.70,ncm22@sympatico.ca,14544286,000000122452335,5,5,,5
322452,23-JAN-12,22-JAN-12,Imen,,fr,174.92.163.182,lafleche.gareau@sympatico.ca,14701460,000000122747654,2,3,ne pas toucher a ma connection qui est maintenant plus lente,2
322453,23-JAN-12,20-JAN-12,Danny,,en,184.145.84.54,stacia134@bell.net,14685560,000000122700312,1,1,address the issue at hand ,1
322454,23-JAN-12,22-JAN-12,Sylvain,,en,76.68.45.47,doane@sympatico.ca,14699154,000000122741531,5,5,,5
322455,23-JAN-12,21-JAN-12,Kathy,,en,50.101.169.7,ancgraham@sympatico.ca,14687692,000000122737999,5,5,,5
322456,23-JAN-12,20-JAN-12,Elizabeth,,en,74.14.212.223,bowser@sympatico.ca,14675514,000000122710542,4,4,,4
322457,23-JAN-12,22-JAN-12,Adel,,fr,70.30.191.118,dianeandregagnon@sympatico.ca,14699086,000000122744385,4,4,C'est OK,4
322458,23-JAN-12,22-JAN-12,Olfa,,fr,70.30.180.206,yvon016@sympatico.ca,14705450,000000122748842,5,5,"si vous auriez-tout des employés comme elle ,on serais mieux servi",5
322459,23-JAN-12,19-JAN-12,Jacob,,en,209.226.175.48,mnedelko@sympatico.ca,14669432,000000122687037,4,4,"It would be helpful if the bills were easier to read, not clear what some charges are for.",3
322460,23-JAN-12,22-JAN-12,Ibtissem,,fr,174.93.224.102,lucquintal@sympatico.ca,14701876,000000122752177,5,5,,5
322916,23-JAN-12,20-JAN-12,Anne,,en,184.145.14.52,dsimic@bell.net,14677366,000000122701498,4,5,my first call dropped in the middle of conversation with cust rep. I waited several minutes to be called back - since i was already identified and my details were known. Nobody call back so I had to call for a second time. The second call went well.,5
322917,23-JAN-12,22-JAN-12,Ahmed,,fr,174.93.193.123,laurenza@bell.net,14701510,000000122742983,5,2,"Disons que le problème a été résolu.Mais moi je suis incapable d'allé chercher ce que je veux dans mes courriels.Le technicien très patient,explique très bien mais moi c'est plutôt difficile.Je vais une autre fois consultée un technicien.Merci",5
322918,23-JAN-12,19-JAN-12,Neira,,fr,65.94.84.105,punktal@sympatico.ca,14670710,000000122669502,2,1,Après quelques tentatives de test sur ma connexion internet infructueuses on m'a dit que c'était un problème régional. Ce qui était faux car un deuxième appel à vos services l'après-midi le problème a été règlé en reconfigurant mon modem 2wire.,3
322919,23-JAN-12,22-JAN-12,Sarra,,fr,70.52.50.37,brunodecorta@sympatico.ca,14698214,000000122739615,5,5,,5
322920,23-JAN-12,22-JAN-12,Med Ali,,fr,70.30.255.83,peter.malden@sympatico.ca,14703284,000000122742098,5,5,,5
322921,23-JAN-12,19-JAN-12,Matthew,,en,174.89.132.140,ellen_robins@bell.net,14664304,000000122686266,4,4,"Again, wait time for customer call to be answered for customer service. ",4
322922,23-JAN-12,21-JAN-12,Rocco,,en,74.15.160.232,kegel@sympatico.ca,14692109,000000122722288,5,5,Though this experience was excellent I have found this is not the norm. I am glad that Bell is finally taking measures to rectify serious CS issues.,5
322923,23-JAN-12,22-JAN-12,Sihem,,fr,69.157.159.7,phbiron@sympatico.ca,14703318,000000122744459,4,5,,4
322924,23-JAN-12,22-JAN-12,Marwa,,fr,70.30.155.135,denyse.bisson@sympatico.ca,14699030,000000122741283,5,4,,4
322925,23-JAN-12,22-JAN-12,Med Karim,,fr,74.15.117.75,lm.lacombe@sympatico.ca,14701742,000000122743267,3,1,M. Karim m'a dit qu'il ne pouvait plus rien faire et que j'allais recevoir un appel téléphonique d'un spécialiste dans 48 heures. Entre temps le problème s'agrave.,3
322926,23-JAN-12,22-JAN-12,Vijay,,en,76.69.33.59,momjasper@bell.net,14702684,000000122747581,5,5,"the rep was curtious and solved all my problems I am very gratefull for the service provided
many thanks",5
322927,23-JAN-12,22-JAN-12,Moses,,en,64.228.64.234,ernie.seguin@sympatico.ca,14699488,000000122748959,5,5,"There appeared to be different information about my account. over time, changes had been made to my information and an accumulation of info had developed. This was not readily available to the techs nor to the Account department . Thanks to Mosis it all got sorted out.",5
322928,23-JAN-12,22-JAN-12,Ahmed,,fr,184.148.251.240,jeannine.campion@sympatico.ca,14700656,000000122745164,5,5,Tout a très bien été et s'est passé amicalement dans dans le calme.Je ne peux demander rien de mieux car tout a été parfait...Merci beaucoup de vos bons services. ,5
322929,23-JAN-12,19-JAN-12,Abdulkarim,,en,174.88.79.211,rnboyd@sympatico.ca,14671198,000000122692914,5,4,,5
322930,23-JAN-12,22-JAN-12,Naoufel,,fr,70.55.179.44,clovia@sympatico.ca,14698582,000000122743415,5,5,Rien,5
322931,23-JAN-12,22-JAN-12,Aqeel,,en,184.148.111.239,four.star@sympatico.ca,14699674,000000122746553,5,5,"Service was great, I am impressed that I talked to a real person immediately- not put on hold.",5
322932,23-JAN-12,10-JAN-12,Ayoub,,en,70.24.250.133,jbarter@sympatico.ca,14554180,000000122476797,4,4,Language improvement!,4
322933,23-JAN-12,22-JAN-12,Arselene,,fr,174.89.228.177,josephetrita@sympatico.ca,14701020,000000122744086,5,5,Rien de mieu votre représentant un vrai professioonelje veux le remercier et aussi Bell de nous donner un si bon service merci,5
322934,23-JAN-12,10-JAN-12,Chenrup,,en,70.24.250.133,jbarter@sympatico.ca,14554182,000000122462064,5,5,No perfect english!,5
322935,23-JAN-12,19-JAN-12,Charles,,en,184.144.37.66,dmarr@sympatico.ca,14663856,000000122683396,2,2,"Bell called me; I did not initiate this contact. After about 1 hour on the phone with Charlie I agreed to a change in internet billing/price (a promo) which was to have no impact on the service capacity, speed or hardware.  Today I had a technician call to come to the house for an appointment I did not set up; I refused.  I called 310 Bell and reversed the entire promotion.  The one thing you could have done was to have your representative better informed to explain the impact of the offer being made.",2
322936,23-JAN-12,15-JAN-12,Med Karim,,fr,174.93.220.38,luciepouliot@sympatico.ca,14616634,000000122579250,4,5,,5
322937,23-JAN-12,22-JAN-12,Ben Bourouba,,fr,70.29.189.115,mpl.normlevert@sympatico.ca,14702734,000000122741650,4,4,,4
322938,22-JAN-12,20-JAN-12,Jay,,en,76.67.202.87,simpson.gingras@sympatico.ca,14685290,000000122696177,5,4,Don't try to push your modem. The problem was strictly due to a recent power failure.,4
322939,22-JAN-12,20-JAN-12,David,,en,70.31.221.134,b.crewe@bell.net,14675034,000000122715613,4,5,Nothing really.  I was helped with total consideration.,4
322940,22-JAN-12,21-JAN-12,Justine,,en,70.27.32.149,jimandrade@sympatico.ca,14691590,000000122721744,3,4,I was please that both individuals that assisted me spoke English well.  I was hold for long time before a representative became available.,4
322941,22-JAN-12,18-JAN-12,Haley,,en,174.91.77.211,stlouis.laura@sympatico.ca,14658980,000000122652271,4,3,"The service of Haley was excellent; the cause for the call was poor service - namely that nobody showed for my service appointment. It was resolved by scheduling another appointment. 

While this resolves the issue of the service appointment, it does nothing for the fact that as a customer you are asking me to give up 8+hours of my personal time and delayed the upgraded service by over a week. 

Offering compensation or a reduced window of time for the second visit would have been better ways to address the situation - which was an error on Bell's part.",1
322942,22-JAN-12,21-JAN-12,Sweta,,en,74.14.155.208,earlhunter@sympatico.ca,14689816,000000122735905,4,4,Had to wait over one hour to speak to an attendant.,4
322943,22-JAN-12,21-JAN-12,Moses,,en,67.70.105.40,gorddrayton@bell.net,14690580,000000122725676,5,5,,5
322944,22-JAN-12,20-JAN-12,Mary,,en,64.231.99.46,todd.y@sympatico.ca,14686248,000000122698938,4,4,Customer satisfaction should always be the main concern when dealing with Bell customers ,5
322945,23-JAN-12,22-JAN-12,Zaid,,en,70.27.51.239,r2deneau@sympatico.ca,14703556,000000122749035,4,4,People that can clearly speak english.,4
322946,23-JAN-12,17-JAN-12,Sai,,en,174.91.219.205,graeme.welch@sympatico.ca,14637816,000000122641765,1,1,"After consulting with a supervisor the technician knew no more than before and promised me that I would be called the nextt day, I never received a call and only after a total of about four hours of wasted time I managed to fix the problem myself. I will have to seriously consider whether I want to bother continuing with a 200$/month donation to the Bell Corporation if the only service I get is by doing it myself.",1
323429,24-JAN-12,23-JAN-12,Ibtissem,,fr,65.92.38.200,gflo116@sympatico.ca,14708348,000000122756599,4,4,Parler plus fort. ,4
323430,24-JAN-12,22-JAN-12,Karingula,,en,174.88.212.102,zeph.gaudreault@sympatico.ca,14705472,000000122749149,5,5,"cant think of anything right now 
Thank you
its my Dsl  motem
some how doesnt work well
if i unpluged it and replug it works better
thank you
",5
323431,24-JAN-12,23-JAN-12,Manuel,,en,174.95.59.61,pnigro@sympatico.ca,14711912,000000122756240,1,1,"Fix the problem in a reasonable time and keep customer informed of progress. 

Re: Ticket #122662512. As of 01/24/12, issue still not resolved. Not very Knowledgeable on Bell Mail/Bell Windows Live Calendar. I spoke to 5 different reps. and received 5 different answers. I am very frustrated and seriously thinking of switching carrier. ",1
323432,24-JAN-12,21-JAN-12,Felix,,en,50.100.149.161,jimcan@bell.net,14691592,000000122728400,3,3,"Improve wait times.  Teach your reps to be a little more patient, especially when dealing with seniors.",4
323433,24-JAN-12,21-JAN-12,Mohammed,,en,76.64.141.206,susan.berman@sympatico.ca,14696094,000000122733494,4,4,I spoke with several individuals and one of them... their use of the English language was okay(meaning sub-par) and their accent was so heavy I had A LOT of difficulty understanding him.,4
323434,24-JAN-12,20-JAN-12,Mohamed Ali,,fr,65.92.140.82,charles.pellegrin@sympatico.ca,14676080,000000122717872,5,5,Rien,5
323435,24-JAN-12,23-JAN-12,Rey,,en,74.14.97.144,cookiemeister@sympatico.ca,14707134,000000122762436,5,5,"I have commented on this before. I realize you are busy, but it does take a long time to get connected to a representative on the phone. Why do you not offer an option to have a return call, such as other companies do?",4
323436,24-JAN-12,22-JAN-12,Paul,,fr,76.64.144.247,michel.py8@sympatico.ca,14702494,000000122750705,5,5,,5
323437,24-JAN-12,23-JAN-12,Bob,,en,184.144.28.121,barb.tuin@sympatico.ca,14706244,000000122760127,5,5,"The operator who assisted me was VERY friendly and helpful.  I would like to commend him.  His patience was wonderful.
Thank you Jose  :)",5
323438,24-JAN-12,19-JAN-12,Alisia,,en,70.53.31.137,secordbenoit@bell.net,14671906,000000122689866,5,5,"Nothing, the rep I spoke with was excellent.",5
323439,24-JAN-12,20-JAN-12,Samy,,fr,174.93.248.126,aubins@sympatico.ca,14674983,000000122713155,5,5,,5
323440,24-JAN-12,23-JAN-12,Lohith,,en,69.156.154.139,tak_cathyfurukawa@sympatico.ca,14713228,000000122756761,3,1,"Fix my problem.  However, when I phoned back AGAIN - my third attempt to get results, on Tuesday, your rep Henry was FINALLY able to help me.",3
323441,24-JAN-12,19-JAN-12,Isabelle,,en,174.92.85.146,pldubeau@sympatico.ca,14670600,000000122681458,5,5,nil,5
323442,24-JAN-12,23-JAN-12,Nawel,,fr,69.157.152.194,g.dunberry@sympatico.ca,14708184,000000122756581,5,5,,4
323443,24-JAN-12,22-JAN-12,Sushil,,en,50.101.43.237,r_ewalton@bell.net,14703562,000000122751172,5,4,'can't think of a thing! Both young men were polite and helpful. ,5
323444,24-JAN-12,20-JAN-12,Asir raja,,en,70.26.79.68,jandagreen@sympatico.ca,14679456,000000122710159,4,4,,4
323445,24-JAN-12,09-JAN-12,Geni,,en,76.71.59.3,bibdas@sympatico.ca,14537202,000000122438006,4,4,,4
323446,24-JAN-12,23-JAN-12,Srinivas,,en,76.69.22.104,bonnie2007@sympatico.ca,14706522,000000122764805,5,5,,5
323447,24-JAN-12,23-JAN-12,Xenia,,en,65.95.209.127,hgriesdorf@sympatico.ca,14708750,000000122768686,5,5,nothing... ,5
323448,23-JAN-12,21-JAN-12,Martina,,en,76.69.14.55,daleigh@sympatico.ca,14689164,000000122722751,1,1,"I requested that I not receive obcene junk mail in my Bell Mail and spent about an hour on the phone with Martina #z117, ticket 122722751, and was assured that my system would now be free of this stuff. Three days later I have aboout 13 junk mail messages.  I want them blocked and a few years ago I agreed to pay for this service.  Bell has once again let me down.  I don't know what to do next, but I am pretty fed up with your service and supose I should look at the alternatives.",1
323449,23-JAN-12,19-JAN-12,Med Amine,,fr,174.89.85.192,jaypie@sympatico.ca,14666262,000000122680915,3,4,"Pourquoi 3 sondages alors que je n'ai placé qu'un appel.

Beaucoup de temps d'attente afin d'avoir d'autres informations quant à la marche à suivre.",2
323450,23-JAN-12,20-JAN-12,Mohamed,,fr,70.31.250.178,lucdupere@sympatico.ca,14681406,000000122714331,4,4,,4
323451,23-JAN-12,20-JAN-12,Aroua,,fr,67.68.143.221,lyne.b_5@sympatico.ca,14681492,000000122696854,4,5,,5
323452,23-JAN-12,20-JAN-12,Andrea,,en,70.26.151.70,martin_harris2@sympatico.ca,14681982,000000122712145,2,1,"call back in the time they were supposed to. I had to call back an hour later and got a different technitian.  I was on the phone for 2 days trying to get my internet connected(each time with a different person) only to be told it was an outside line.  They sent out a tech at the time I told them no one was going to be home and therefore missed the service call.  I called back and they said they would send someone the next day and I told them no was would be there at that time and they said because it was outside it did not matter if anyone was there.  I kept troubleshooting myself and I finally got a very patient woman on the other end that helped me get the internet connected.  I thanked her for being so patient and she said she would call back in 1/2 hr to make sure it was running smoothly.  Her name had about 9 letters and it started with an ""H""",2
323453,23-JAN-12,22-JAN-12,Karla,,en,184.144.43.253,lharvey_56@sympatico.ca,14701640,000000122739996,5,5,karla was excellent and very helpful and understanding - there is nothing more she could have done.,5
323454,23-JAN-12,18-JAN-12,Gloria,,en,76.66.165.102,dszoberman@sympatico.ca,14650628,000000122664248,4,4,Advised either via telephone message or email that my problem had been fixed. ,4
323455,24-JAN-12,18-NOV-11,Nicole,,en,70.49.246.159,william.au@sympatico.ca,14026762,000000121321426,5,4,,3
323456,24-JAN-12,23-JAN-12,Yaseen,,en,65.92.14.170,silviajones@bell.net,14712858,000000122756252,5,5,Very helpful technician but the accent was difficult to understand at times.,5
323457,24-JAN-12,23-JAN-12,Aleem,,en,50.101.146.170,n.almutter@sympatico.ca,14711330,000000122768571,2,2,to have more knowledge in solving problems with sympatico emails,2
323458,24-JAN-12,23-JAN-12,Neira,,fr,69.156.64.249,mimi.roch@sympatico.ca,14711052,000000122753570,5,4,,5
323459,24-JAN-12,23-JAN-12,Mohan,,fr,74.198.164.156,mariloubourbeau@sympatico.ca,14710680,000000122757862,2,1,"Consultez Mon dossier et vous comprendrez que votre service est déficient. Cela fait 6 techniciens qui viennent, chacun ne sachant pas ce que l'autre a fait ou essaye de faire . J'ai attendu de 8 h 15 a 11 40 pour avoir un RD entre 12 et 18 h...et il n'est Pas venu! Personne ne me rappelle pour mettre au point un strategie, je recommence a zero avec chaque intervenant. Je tourne en rond.",1
321934,23-JAN-12,20-JAN-12,Ever,,en,70.54.113.99,pgpritchard@sympatico.ca,14683620,000000122702100,1,1,"Provided the service that was promised.
Ever was very efficient and courteous on the phone. However, a technician was scheduled to perform a house call on Saturday Jan.21st between 8:00am and 12 noon. The day of the visit was picked by Bell. Ever assured me there was time on the Sat. am. No one came and on one bothered to call, I waisted an entire morning waiting for the wervice person. When I phoned Bell at 12:15pm and talked to Kumar # XV408, I was told the call had not been scheduled. He then scheduled a visit for today, today Monday the 23rd and provided me a ticket number when I insisted on either a phone no. for the technical office or someway of confirming that the call would indeed be made. This could/should have happened on the initial Friday call. The technician has hopefully resolved the issue. This is after a number of calls to Bell to complain about the intermittant service we have been receiving for the last number of months.",2
321935,23-JAN-12,22-JAN-12,Priyanka,,en,76.69.66.152,ronpoi@sympatico.ca,14703968,000000122748303,1,1,Take instructions from Rogers!!!,1
321936,23-JAN-12,22-JAN-12,Partha,,en,184.148.136.108,l.clayson@sympatico.ca,14701424,000000122739588,5,5,,5
321937,23-JAN-12,20-JAN-12,Youssef,,fr,76.64.110.39,michdufour@sympatico.ca,14682414,000000122707539,5,5,,5
321938,23-JAN-12,21-JAN-12,Claudia,,en,76.69.224.4,jeanne.johnson@sympatico.ca,14691422,000000122730799,4,4,,5
321939,23-JAN-12,22-JAN-12,Mohamed Abdelkader,,fr,76.67.180.103,pimbeau_001@sympatico.ca,14703390,000000122750456,5,4,,5
321940,23-JAN-12,19-JAN-12,Asir raja,,en,76.68.80.179,karinmichael@bell.net,14667290,000000122689717,1,1,"i accessed your technical services per computer. [Craig]  it took 1hr of REALLY frustating q + a, which i am sure was partly my fault since i as a really old user am not versed with all the technotalk. well, at the end when i tried to access my home page but was not able to [technical issues], I then phoned bell inet services and got this really nice and helpful guy Raj who redid the whole damn thing in a very short time, also adjusted my homepage.he deserves a raise and not just the few rupees [ he sounds Eastindian]that i am sure he is being paid, I would not have responded to this q, had it not been for Raj   ",1
321941,23-JAN-12,22-JAN-12,Nawel,,fr,70.55.140.99,gcbernier@sympatico.ca,14699846,000000122740032,5,4,,5
321942,23-JAN-12,19-JAN-12,Dan,,en,70.26.184.187,williamsonfamily@sympatico.ca,14673528,000000122686045,5,5,"Nothing, everything was done well",5
321943,23-JAN-12,22-JAN-12,Anis,,fr,65.92.222.179,thomaslambert@sympatico.ca,14704936,000000122743767,1,1,"votre technicien de support ne saisissait pas du tout mon probleme et sa façon de m'adresser était fort désagréable ,quasi condescendante.Je ne crois pas qu'il aie eu l'enseignement nécessaire pour faire ce travail. ",2
321944,23-JAN-12,21-JAN-12,Elizabeth,,en,65.92.51.80,9054644221@bell.net,14687106,000000122723125,5,5,,4
321945,24-JAN-12,23-JAN-12,Eric,,fr,174.91.207.152,roch.trottier@sympatico.ca,14712344,000000122758564,5,5,"le temps d'attente n'a pas été trop long.
je suis satisfaite 
                   merci",5
321946,24-JAN-12,23-JAN-12,Charles,,en,70.49.151.192,thekellies@sympatico.ca,14713316,000000122755257,5,5,Charles was terrific! In fact we later had to connect with Rogers cable and the customer service was so ppoor that we held Charles up as an example of Bell having excellent customer service to respond to the times!,5
321947,24-JAN-12,23-JAN-12,Mohamed,,fr,174.88.166.120,gitedumarigot@sympatico.ca,14708422,000000122758881,5,4,améliorer la vitesse,4
321948,24-JAN-12,23-JAN-12,Balaji,,en,70.53.24.198,bev-kenvallins@sympatico.ca,14706374,000000122767870,5,4,,5
321949,24-JAN-12,21-JAN-12,Wissem,,fr,65.94.160.157,jean.pel@sympatico.ca,14691382,000000122725191,2,2,On m'a dit qu'il y avait un problè me d'internet dans tout mon secteur alors que ce n'était pas le cas...le problème était chez moi,4
321950,24-JAN-12,23-JAN-12,Danny,,en,70.54.21.201,p.allemang@sympatico.ca,14711606,000000122759233,4,5,,3
321951,24-JAN-12,23-JAN-12,Houssemeddine,,fr,76.68.164.249,mblackburn23@sympatico.ca,14710832,000000122767002,3,3,Je ne sais pas si le problème est réglé. J'ai des amis abonnés avec vidéotron qui ont reçu jusqu'à 400 fois le même courriel provenant de moi. Je ne peux donc pas dire si vous auriez pu faire mieux.,3
321952,24-JAN-12,23-JAN-12,Atoiya,,en,64.231.187.91,delgra@bell.net,14707464,000000122768598,3,4,This was the second time I called with the same inquiry.  The first person assured me it had been taken care of and my January bill would be correct.  The second person said that the service I had been promised wasn't available and I had to be transferred to Loyalty dept. to resolve problem.  I hope my February bill will be correct.  ,4
321953,24-JAN-12,23-JAN-12,Ali,,en,204.101.237.139,viv.mcleary@sympatico.ca,14713648,000000122765221,5,5,,5
321954,24-JAN-12,23-JAN-12,Robbie,,en,67.70.20.151,hcassis@bell.net,14708674,000000122761493,4,4,all day time calls should be directed locally,4
321955,24-JAN-12,23-JAN-12,Christine,,en,76.70.50.220,superauntkx9@sympatico.ca,14713122,000000122762473,4,4,"Nothing, all went well..",4
321956,24-JAN-12,22-JAN-12,Bob,,en,67.71.137.120,haberer@sympatico.ca,14700168,000000122744014,1,1,"I was told that there was  a problem with the server and service would return to normal when the server is fixed.  Three days later, service is still eratic at best.",2
321957,24-JAN-12,23-JAN-12,Dennis,,en,206.47.249.247,j.brohman@sympatico.ca,14708950,000000122757991,5,5,nothing it was great,5
321958,25-JAN-12,24-JAN-12,Gavin,,en,174.94.55.195,setacci@sympatico.ca,14726570,000000122787172,4,4,"I think it was fine,   the person respected my wishes to not have them take over my computer.   I would rather learn than just have someone do it for me.   Thanks again.",5
321959,25-JAN-12,24-JAN-12,Zahid Ahmed,,en,70.50.63.114,jzdunich@sympatico.ca,14721388,000000122794861,5,5,Once again everything was perfect.Further I was very impressed with Zahid's spoken English and how professionally he conducted himself. p.s. give him a raise. ,5
321960,25-JAN-12,24-JAN-12,Isabelle,,fr,69.157.89.125,marie-paule.hbert@sympatico.ca,14722970,000000122787616,1,1,"C'st à peu près la même  chose que le premier  , elle ne voulait annuler les paroles du premier
Il arrive parfois qu'on rencondre des personnes tres aimables  et qui comprennent ",
321961,25-JAN-12,24-JAN-12,Asma,,fr,65.93.52.109,rejean.bouchard@sympatico.ca,14725550,000000122790273,2,3,J'aurais souhaité parler directement à quelqu'un qui connait les réponses à mes questions plutôt que de me faire mettre en attente à tout moment par le conseiller qui devait s'informer auprès de cette personne.,3
321962,25-JAN-12,24-JAN-12,Mel,,en,174.94.46.132,syed.zaidi@sympatico.ca,14727350,000000122782571,5,5,,4
321963,25-JAN-12,24-JAN-12,Flahi,,fr,76.67.149.104,michel205@sympatico.ca,14723522,000000122782323,5,5,Rien,5
321964,25-JAN-12,24-JAN-12,Ksouri,,fr,184.145.173.124,lapray32@sympatico.ca,14721952,000000122784882,4,4,Je ne sais pas si le technicien aurait pu faire mieux.,5
322461,22-JAN-12,21-JAN-12,Twinx,,en,76.70.105.112,khward@bell.net,14692198,000000122721867,4,4,"My most recent experience was necessitated by the fact that last week I requested and received Internet Usage insurance. A couple of hours later I received a call from Bell offering a promotion for a onetime payment for the leased wireless network modem and a reduction in my monthly cost. I requested confirmation of the changes and was told that I would receive an email itemizing all changes. I waited two days and since no email arrived I call Bell again and was told the email was sent however since the ""system was down"" I would not have received the email however the details would be on my next invoice. I requested that the email be resent but I was told that it was not possible because the emails are generated automatically. When I received the ebill there was no detail on it. So that's the reason I called Bell relative to this item. I'm pleased to say that I finally received the explanation of the changes to my service.

This took me three tries to secure the information which resulted in time being wasted by both parties. If Bell can't give accurate and truthful responses in a timely manner I suspect Bell will lose manner of its existing customers to other providers.

Keith Ward
",3
322462,22-JAN-12,21-JAN-12,Reuben,,en,65.93.105.14,mrwoods9@sympatico.ca,14693946,000000122726718,4,,You were very understanding But I don't know if people are getting my e-mails. Nothing shows up in the sent items.,4
322463,22-JAN-12,19-JAN-12,Christopher,,fr,70.53.190.221,d.mcwilliams@sympatico.ca,14663258,000000122672289,5,5,,5
322464,22-JAN-12,20-JAN-12,Afroze,,en,70.30.63.203,anne.lawson@sympatico.ca,14674768,000000122709388,3,3,i had difficulty understanding the helper. He was however very courteous and we were patient with each other. He couldn't help but was able to give me the number of who could.,4
322465,22-JAN-12,21-JAN-12,Jose,,en,74.15.60.193,rhouston8@sympatico.ca,14694982,000000122722009,5,5,Nothing,4
322466,22-JAN-12,21-JAN-12,Hatem,,fr,184.145.220.159,thibodeauf@sympatico.ca,14696372,000000122729181,4,,"Pas certain, la vitesse de mon service internet est super lente et je suis abonné à un service haute vitesse.
La vitesse calculé par le vérificateur vidéotron me donne la moitié de la valeur de votre vérificateur. On va changer le modem et le routeur, si aucune amélioration, il me restera à changer de fournisseur pour mes trois service, téléphonie,internet et expressvu",2
322467,22-JAN-12,20-JAN-12,Duncan,,en,70.29.37.60,randy.solomon@sympatico.ca,14684102,000000122718413,5,5,nothing really my problem was handled in a timely manner..,5
322468,22-JAN-12,13-JAN-12,June,,en,76.67.199.87,macflah@sympatico.ca,14596650,000000122548735,5,5,,3
322469,22-JAN-12,21-JAN-12,Jose,,en,70.54.68.165,gkmasse@sympatico.ca,14690542,000000122729734,1,1,solve the problem and not put me on hold for a long time. please note as of january 30 i want my internet sevice with bell terminated. this service is down more than running so why should i have a service that does not work.,1
322470,22-JAN-12,21-JAN-12,Stephen,,en,65.92.114.172,roland_shirley@sympatico.ca,14695164,000000122724687,5,5,Invited me to stay with him in Central America when I go there on holiday :),5
322471,22-JAN-12,21-JAN-12,Mohammed,,en,207.210.41.189,gandlbaker@bell.net,14690370,000000122738206,1,1,stop making up excuses to customers before finding the real problem. if it takes an extra 2 minutes that's fine but I would like the truth and not something made up from each rep.,1
322472,22-JAN-12,19-JAN-12,Mario,,en,69.158.133.117,peter.middleton@sympatico.ca,14670434,000000122678373,1,1,Have a support system that relates to MAC programs,2
322473,22-JAN-12,21-JAN-12,Diego,,en,76.67.199.87,macflah@sympatico.ca,14692964,000000122726816,3,3,this new computer is very slow to boot up. WHOSE FAULT IS THAT. I HAVE HIGH SPEED. ,3
322474,22-JAN-12,20-JAN-12,Hechmi,,fr,67.68.201.24,pagpa@sympatico.ca,14683324,000000122719382,4,4,,4
322475,22-JAN-12,17-JAN-12,Revathi,,en,74.15.251.216,mremillard@bell.net,14642274,000000122640176,5,5,,5
322476,22-JAN-12,21-JAN-12,Julio,,en,76.66.163.2,cindypaulst@sympatico.ca,14688866,000000122729640,4,4,,3
322477,22-JAN-12,18-JAN-12,Ajay,,en,69.136.27.41,pryan@sympatico.ca,14657240,000000122653914,1,1,,2
322478,22-JAN-12,06-JAN-12,Tess,,en,70.26.31.89,chesleygomez@sympatico.ca,14506239,000000122381864,2,4,"I was looking for an upgrade. Rather than give all the choices avaialble. I was given the most expensive choice. When I asked if there aws anything cheaper, I was given the next less expensive, but only when I insisted on hearing all the choices was I given the whole picture. I felt I was being steered to a more expensive option",3
322479,22-JAN-12,21-JAN-12,Mohammed,,en,65.94.120.5,glenn.smallwood@sympatico.ca,14690550,000000122736800,5,5,,5
322480,22-JAN-12,05-JAN-12,Alisia,,en,76.67.199.87,macflah@sympatico.ca,14497668,000000122349101,4,4,,3
322481,22-JAN-12,21-JAN-12,Zishan,,en,174.88.78.170,marble1@sympatico.ca,14693058,000000122737172,4,5,,5
322482,22-JAN-12,20-JAN-12,Yasmin,,en,184.146.4.248,kgraham4@bell.net,14680628,000000122706632,4,4,,5
322483,22-JAN-12,21-JAN-12,Eduardo,,en,65.92.94.28,rctc52@bell.net,14694886,000000122738767,3,4,"1st )  I could hardly here the tech
       over the phone.She tried but
       could no improve the quality.
2nd )  Was able to walk through with
       instructions.
       Got even to the point of ceiving
       my new access code for re-
       activating my Email. I was
       blocked for some reason.
       She was to call back in 15 min.
       to continue to finalize re-
       activation. Do not know what
       happened.Had to recall 45 min.
       later worked with another tech.
       All is up & running, an hour
       and 25 min. latter.
       I do thank You greatly, even
       though it did take some time. 
       Richard Cook  
",5
322484,22-JAN-12,21-JAN-12,Gregorio,,en,65.92.198.242,paulscha@sympatico.ca,14694436,000000122732758,4,4,"defective modem, having  to wait 2-3 business days is UNACCEPTABLE when bell store is around the corner and competition will do that. ",1
322485,22-JAN-12,21-JAN-12,Dhanasekar,,en,50.100.135.2,bleclerc00@sympatico.ca,14688300,000000122737669,4,4,"By not having a service technician make a mistake at the terminal and therefore priving me of my web services ! :)
We need Bell Fibe services ASAP !",4
322486,22-JAN-12,15-JAN-12,Balaji,,en,70.55.31.64,dfgauthier@sympatico.ca,14613736,000000122579215,5,4,It took well over an hour to fix the problem - I wish there could have been better diagnostic routines to have done it faster.,5
322487,22-JAN-12,21-JAN-12,Mohamed,,fr,76.64.25.252,nicole.philippe@bell.net,14694112,000000122737832,5,5,"Avoir des techniciens aussi expérimentés que celui qui a résolu mon problème. Il a été d'un respect et d'une gentillesse sans égal. Félicitations pour cette qualité. 
 ",5
322488,22-JAN-12,17-JAN-12,Hamdi,,fr,69.156.58.79,flgo@sympatico.ca,14637054,000000122619517,5,5,,5
322489,22-JAN-12,17-JAN-12,Ibtissem,,fr,69.156.58.79,flgo@sympatico.ca,14637056,000000122622068,5,5,,5
322947,23-JAN-12,20-JAN-12,Jacob,,en,184.144.107.211,rafe.macpherson@sympatico.ca,14684052,000000122715978,1,1,"I don't for a minute think that anyone will read this or address my complaint so I'll just use this space just to vent. Until April 2011, I'd been paying approximately $150 for phone and internet service. In May, I talked to a man at Bell who gave me a new deal for approximately $85 per month. I asked him repeatedly if this included internet. He assured me it did. In December, I was hit with a bill for $219. I called Customer Service to inquire why and spoke to an excessively polite woman who informed me that I'd joined Bell Internet in October. I've had Bell Internet since 2002. Clearly, she had no explanation. I hung up angry and frustrated and paid this exorbitant bill because I know how evil Bell can be in such matters.In January of this year, my bill is $161.
Again I called Bell and talked to an equally clueless man called Ron who passed me on to Jacob who didn't know either although they both kept on assuring me that they were solving my problem and that I'd got Bell Internet last October. At no point could they adequately explain why my bill has doubled. Again, I hung up more angry and frustrated than ever. Obviously, the people I've spoken to are out-sourced. They've been well drilled by the Bell public relations machine and are ingratiating to the point of being annoying but they've been given faulty or incomplete information and couldn't tell me why my bill has doubled. I know other people who are paying $85 per month for the exact same serve I have. Currently, I'm exploring other options for internet service. Rogers, I know, is clamouring for my business.Have a nice day.
Rafe Macpherson ",1
322948,24-JAN-12,20-JAN-12,Pau,,en,70.54.91.3,sexystud@sympatico.ca,14685142,000000122706288,4,4,,4
322949,24-JAN-12,22-JAN-12,Dilli,,en,174.92.73.96,gj@bell.net,14699974,000000122739317,5,5,,5
322950,24-JAN-12,23-JAN-12,Nouha,,fr,69.156.121.122,nm2@sympatico.ca,14711442,000000122759831,2,2,Les gens manquent d'entrainement,4
322951,24-JAN-12,23-JAN-12,Haythem,,fr,67.68.65.232,daniel_clermont@sympatico.ca,14707308,000000122766701,1,1,"Que le technicien soit capable de trouver mon probleme de connection internet,ce qu'il n'a pas fait.....et je l'ai trouver moi meme apres l'appel.",2
322952,24-JAN-12,23-JAN-12,Ayoub,,fr,70.53.219.128,marielle.jean@sympatico.ca,14710658,000000122760437,4,4,,5
322953,24-JAN-12,23-JAN-12,Divya,,en,184.147.203.6,mgolding_1@sympatico.ca,14710942,000000122757398,5,4,,5
322954,24-JAN-12,22-JAN-12,Justine,,en,72.28.80.14,adeline.chang@sympatico.ca,14697368,000000122746201,4,4,As you keep increasing your rates for the phone and the internet within a year you should give discount or promotion offers to your long standing customers.  This is ridculous that the phone and internet rates gone up the same time.  Moreover after being a phone and internet customer for such a long time I think you could have waiver the fees for the modem instead of having to pay $50 once and for all.  All you guys do is to increase the rates but we as a customer do not see improvement of the phone and internet services.  ,1
322955,24-JAN-12,23-JAN-12,Claudia,,en,70.49.50.73,callmepresh@sympatico.ca,14706716,000000122758804,5,5,,5
322956,24-JAN-12,23-JAN-12,Lamya,,fr,67.68.210.229,o.faucher@sympatico.ca,14711520,000000122753912,3,4,,5
322957,24-JAN-12,23-JAN-12,Larissa,,fr,65.92.85.207,r3d@sympatico.ca,14711992,000000122768935,4,3,"Je N'ai rien à dire sur le travail de Larissa, elle est professionnelle. Le problème, c'est votre système. Je suis obligé d'appeler régulièrement pour des problèmes de connexion, de ligne, de Modem etc...
Je suis patient, mais là, je suis sur le bord d'aller voir ailleurs. De plus, vous êtes plus cher que d'autres fournisseurs. J'ai chez vous, mon service de téléphonie et internet. Si je change de fournisseur, ce ne sera pas pour internet seulement. L'autre jour, un de vos employés m'a offert un forfait plus rapide, à $ 10.00 de moins de ce que je paye actuellement. Finalement, j'ai encore eu des problèmes technique, et le technicien suivant m'a dit que je ne pouvais pas avoir ce forfait car je suis juste un peu trop loin de la centrale ! C'est pas fort ! J'en ai vraiment assez. Ah oui, hier, j'ai passé encore 1 h30 au téléphone avec l'un de vos techniciens. Trouvez-vous ça normal ? Ce n'était pas Larissa en passant. Celui d'hier était gentil et poli, pas un mot à dire là dessus. J'espère que c'était la dernière fois...",2
322958,24-JAN-12,23-JAN-12,Nawel,,fr,174.94.118.237,ppaul021@sympatico.ca,14711932,000000122758439,4,5,,4
322959,23-JAN-12,22-JAN-12,Reuben,,en,70.27.55.185,john916@sympatico.ca,14700958,000000122745064,5,5,,5
322960,23-JAN-12,22-JAN-12,Daniel,,fr,174.88.66.155,odette.dimuro@sympatico.ca,14703030,000000122741462,5,5,Rien du tout Le technicien a fait un excellent travail,5
322961,23-JAN-12,21-JAN-12,Caitlyn,,en,174.95.114.60,k.e.noel@sympatico.ca,14692000,000000122726442,5,," First off, This contact was not an inquiry. Make sure that your service is constant and uniform regardless of the item( cell, telephone...etc) I had a horrible time trying to get satisfaction in the recent past concerning the bell bundle and cell service which I was supposed to be charged a certain amount and after 4 phone calls and 30 mins. aprox for each call, and being told different responses by each, with one "" accidentally"" cutting me off,"" I still have not been satisfied and feel cheated. I transferred my cell from Rogers, and I made a huge mistake believing Bell would be better. I will transfer back to anyone else but bell after the contract. According to an offer, which I still have AND STATES NOTHING ABOUT AN OPTION IN WRITING , I was told after the run around, that I would only receive the offer after I chose a option. To this day I am still bothered and speak to anyone who will listen about the so called "" deal"" from Bell.  I will be signing up with anyone else but bell, EVEN IF IT COSTS ME MORE PER MONTH AT THE END OF THE BUNDLE CONTRACT! Your concern about customer service  is either lip service, or as I hope, come back to haunt you and as a result you are now concerned due to a decrease in profits. ( damage control ) Please understand that this is not a rant but the frustration of a customer who has had enough of your lack of consideration and indifference towards service. IF ONLY YOU COULD SUPPLY THE SAME ENERGY AND COMMITTMENT WHEN YOU ARE TRYING TO SIGN A CUSTOMER THROUGHOUT THE CONTRACT! Do you know that bell mobility and bell service personnel claim ignorance of each other and transfer calls between each other?",1
322962,23-JAN-12,22-JAN-12,Nadim,,fr,174.91.250.124,maurice.gareau@sympatico.ca,14702262,000000122748917,4,2,Le m^me problème persiste,4
322963,23-JAN-12,20-JAN-12,Suresh,,en,76.69.103.120,lkucharic@sympatico.ca,14681216,000000122709390,5,5,,5
322964,23-JAN-12,22-JAN-12,Ahmed,,fr,184.147.254.56,marcel.lacombe5@bell.net,14702060,000000122739803,3,3,,4
322965,23-JAN-12,20-JAN-12,Yaseen,,en,38.103.155.56,rosemary.holmes@sympatico.ca,14684680,000000122705052,5,5,Absolutely nothing!,5
323460,24-JAN-12,23-JAN-12,Perumalla,,en,70.24.169.227,phoenixinspirations@sympatico.ca,14711828,000000122766524,4,4,"I am satisfied with the aproach taken and the skill with which the problem was dealt with. However, my navigation right now through my mail service is now irratic. When I want to type a ""new"" or ""reply"" I need to go through the action of getting there several times. I am always frustrated by a solution to one problem causing another.I would like this resolved but am nervous about anything else being affected by the solution to this problem.  I will work with it for a while and see if I must have further help.",4
323461,24-JAN-12,23-JAN-12,Shakeel,,en,65.92.12.20,john.r.wilson@sympatico.ca,14709444,000000122766555,5,5,,5
323462,24-JAN-12,23-JAN-12,Methil,,en,70.50.105.151,geordies@sympatico.ca,14708294,000000122764019,5,5,nothing,5
323463,24-JAN-12,23-JAN-12,Innocent,,en,70.26.37.173,jsoden@sympatico.ca,14709554,000000122767280,4,4,"My initial call was disconnected, after being put on hold for 10 minutes. I then had to redial, and wait an additional 5 min before speaking with a rep. Not a big deal, and my concerns were addressed.",5
323464,24-JAN-12,23-JAN-12,Danny,,en,76.64.119.72,birvine@sympatico.ca,14706430,000000122765405,5,5,,4
323465,24-JAN-12,23-JAN-12,Haley,,en,74.15.57.177,blahtinen@bell.net,14706454,000000122757289,5,5,,5
323466,24-JAN-12,23-JAN-12,Max,,en,70.29.234.63,obingham@sympatico.ca,14711528,000000122757782,5,5,,4
323467,24-JAN-12,11-JAN-12,Daniel,,en,184.144.68.117,jjrowan@bell.net,14568522,000000122496663,3,3,,4
323468,24-JAN-12,23-JAN-12,Houcem,,fr,174.95.234.201,sad1@sympatico.ca,14712548,000000122763904,5,5,,5
323469,24-JAN-12,23-JAN-12,Sandra,,en,204.101.237.139,murray_d@sympatico.ca,14711302,000000122768816,1,1,No idea of what service options were available. It is often a waste of time to call customer service. It is why I try to get away from all Bell services. ,1
323470,24-JAN-12,23-JAN-12,Houssemeddine,,fr,74.15.213.190,pauline005@sympatico.ca,14711714,000000122763600,5,5,rien de plus,5
323471,24-JAN-12,23-JAN-12,Steve,,en,74.12.235.11,robdb@sympatico.ca,14712302,000000122767827,5,5,,4
323472,24-JAN-12,23-JAN-12,Francis,,en,70.48.238.122,lee.wainwright@sympatico.ca,14710076,000000122756822,5,5,It was refreshing to contact Bell and have my questions answered by someone who took the time to explain the answers and was easy to understand.,5
323473,24-JAN-12,23-JAN-12,Harjeeth,,en,64.231.160.105,arrasge@sympatico.ca,14706144,000000122754354,5,5,None,3
323474,24-JAN-12,23-JAN-12,Med Waheb,,fr,70.29.188.8,rcarriere000@sympatico.ca,14712112,000000122757999,5,4,Le problème était causé par vidéotron donc réglé à ma satisfaction.,5
323475,24-JAN-12,23-JAN-12,Kevin,,en,184.147.224.236,mperepe@sympatico.ca,14711232,000000122764564,3,4,"first call i was cut after 5 min on hold
I had e note that i have a additional modem,i returned it 6 month ago",
323476,24-JAN-12,23-JAN-12,Janice,,en,70.51.171.66,hbtang@sympatico.ca,14708672,000000122755508,5,4,everything has been settled by the look of it  but think follow up work need to be done in order to update all changes in my account.  As I have experience in the past that my change of plan and rates have never been updated for the last few months. ,4
323477,24-JAN-12,23-JAN-12,Timothy,,en,76.64.224.149,settler1@sympatico.ca,14712752,000000122755882,5,5,,4
323478,24-JAN-12,23-JAN-12,Basker,,en,65.92.145.68,boblise@sympatico.ca,14706504,000000122767720,5,4,my problem was looked after very well,5
323479,24-JAN-12,23-JAN-12,Mohammed,,en,64.231.202.149,j.lewis@sympatico.ca,14708964,000000122759432,5,5,,5
323480,23-JAN-12,19-JAN-12,Nasra,,en,65.93.102.20,david.charlton@sympatico.ca,14663474,000000122673112,4,5,"quicker pick up on the phone; only ask for my number once,   ",3
323481,23-JAN-12,18-JAN-12,Zishan,,en,76.68.140.20,roberts97@sympatico.ca,14657850,000000122665144,4,4,"little trouble understanding due to accent ,had to get him keep repeating",5
323482,23-JAN-12,22-JAN-12,Sumithra,,en,70.53.146.29,w.harvey@sympatico.ca,14705262,000000122749930,4,3,Identify steps on-line for email troubleshooting of IPAD equipment using the sympatico settings. For example the smtp settings port 25 vs 587 was not clear as to why Apple and Sympatico differ.,4
323483,23-JAN-12,22-JAN-12,Chenrup,,en,184.144.54.108,ela.g@sympatico.ca,14699378,000000122748227,5,5,,5
323484,23-JAN-12,02-JAN-12,Nawel,,fr,65.92.84.40,charlton_5@sympatico.ca,14445498,000000122259673,4,4,"L'insistance à appeler le client ""Monsieur"" suivi de son prénom est désagréable...",4
323485,23-JAN-12,19-JAN-12,Shiann,,en,184.146.128.94,john.elliott031@sympatico.ca,14666880,000000122675786,5,5,We have been on a very old Bell plan for our Internet service for a number of years.  Bell should have informed me of less expensive options rather than relying on me threatening to leave Bell.,3
323486,23-JAN-12,22-JAN-12,Sudheer,,en,69.157.100.147,mjpdavidson@sympatico.ca,14702614,000000122744916,5,4,,4
323487,23-JAN-12,19-JAN-12,Melinda,,en,174.88.100.43,canddstep@bell.net,14662462,000000122684527,5,5,"Be more proactive in communicating service upgrade offers by e-mail, rather than forcing an annual renegotiation. ",5
323488,23-JAN-12,22-JAN-12,Khaoula,,fr,76.64.242.65,mymy.t.r@bell.net,14702816,000000122741500,5,5,"Pour cet appel tout a été parfait , la Dame a une note excellente pour moi, elle est très patiente et brillante aussi. Si tout le personnel répond comme elle oui je peux recommander Bell.",5
323489,23-JAN-12,22-JAN-12,Houssem,,fr,174.92.163.182,lafleche.gareau@sympatico.ca,14701462,000000122748241,2,3,ne pas toucher a ma connection qui est maintenant plus lente,2
323490,23-JAN-12,22-JAN-12,Luis,,en,69.157.40.58,gregaroni52@bell.net,14700090,000000122748267,5,5,"I can't think of anything...Luis was a super young man, and was very knowledgable about helping me!He spoke perfect English,and cured all of my problems in short order.",5
323491,23-JAN-12,22-JAN-12,John,,en,174.91.55.146,pat.carson@sympatico.ca,14703146,000000122749914,5,5,"I mentioned to my colleagues today that I was particularly impressed how quickly my call was answered by a person.  Only room for improvement is the fact that the rep could more clear in his articulation of English.  He was very helpful, polite and professional.  Thank you",5
323492,23-JAN-12,22-JAN-12,Skander,,fr,70.30.148.249,yves.boisclair@sympatico.ca,14705442,000000122746552,5,5,Rien,5
323493,23-JAN-12,22-JAN-12,Wissem,,fr,174.93.220.58,doc.ln@sympatico.ca,14699156,000000122750772,2,,"Je ne suis pas sûr qu'il a bien compris mon problème. Il m'a parlé de virus, mais ça me semblait plutôt venir du serveur. Certains (pas tous) de mes destinataires recevaient mes courriels plus de dix fois tandis que le serveur me faisait parvenir un message qu'il lui était impossible de les livrer. J'ai fermer les ordinateurs, j'ai débrancher le modem quelques minutes, puis j'ai rebrancher le modem et redémarrer les ordinateurs et ça semble avoir régler le problème.",3
323494,23-JAN-12,20-JAN-12,Mohamed Nidhal,,fr,70.29.191.126,cloutier.pp@sympatico.ca,14676376,000000122709459,4,4,que je puisse dire oui a la deuxieme question a la premiere demande ,3
321965,22-JAN-12,21-JAN-12,Sowmya,,en,65.93.109.4,mercier39@sympatico.ca,14693508,000000122730329,5,5,,5
321966,22-JAN-12,21-JAN-12,Fatiha,,fr,70.53.226.45,david.belliveau@sympatico.ca,14689272,000000122726373,5,5,,4
321967,22-JAN-12,18-JAN-12,Hassen,,fr,69.156.201.204,mbbibitte@sympatico.ca,14655574,000000122666249,4,4,,4
321968,22-JAN-12,21-JAN-12,Darwin,,en,50.101.69.46,bbpower@sympatico.ca,14688096,000000122724999,5,5,nothing,5
321969,22-JAN-12,20-JAN-12,Hector,,en,174.88.12.102,bluebird6@sympatico.ca,14675422,000000122705466,5,5,,5
321970,22-JAN-12,07-JAN-12,Ahmed,,fr,174.91.197.44,mamigui@sympatico.ca,14523974,000000122402368,3,4,,4
321971,22-JAN-12,19-JAN-12,Cristian,,en,184.145.66.191,macraemanor@bell.net,14668440,000000122672919,4,4,,5
321972,22-JAN-12,21-JAN-12,Dhia,,fr,67.68.219.73,jean-guy_giguere@sympatico.ca,14691362,000000122738591,4,5,"Demander au client s'il a un câble téléphonique assez long pour pouvoir brancher le 2Wire dans une autre prise téléphonique?
Cela éviterait d'avoir à tout débrancher du 2Wire pour le déplacer.",5
321973,22-JAN-12,21-JAN-12,Marc,,fr,76.67.168.211,hpb.j@sympatico.ca,14690924,000000122731815,5,5,Excellent service ,5
321974,22-JAN-12,24-DEC-11,Oi Lin,,en,184.147.116.18,ruthsmith@bell.net,14354548,000000122110549,4,4,,4
321975,22-JAN-12,18-JAN-12,Rym,,fr,65.94.165.76,yves_arpin@sympatico.ca,14660318,000000122650552,3,3,,4
321976,22-JAN-12,21-JAN-12,Nafti,,fr,174.93.227.73,boisvert16@sympatico.ca,14688358,000000122738461,4,4,,5
321977,22-JAN-12,19-JAN-12,Atoiya,,en,24.141.219.154,minnie12@bell.net,14669288,000000122670020,1,1,,1
321978,22-JAN-12,21-JAN-12,Welid,,fr,184.146.230.49,pascal26@sympatico.ca,14694358,000000122724865,5,4,,4
321979,22-JAN-12,20-JAN-12,Tony,,en,74.14.186.27,visc@sympatico.ca,14686592,000000122718344,4,4,,5
321980,22-JAN-12,14-JAN-12,Pierre,,fr,70.26.181.26,gagnegn@sympatico.ca,14605210,000000122563141,4,4,Je voulais retrouver l'internet que j'avais à 20$,4
321981,22-JAN-12,21-JAN-12,Ever,,en,70.48.51.217,brian_kennedy_2@sympatico.ca,14688448,000000122730739,5,5,Shorten the number of phone links to get to 'live' assistance,5
321982,22-JAN-12,21-JAN-12,Hency,,en,70.31.49.191,kakane@sympatico.ca,14692022,000000122722320,5,5,"This rep was amazing! Her English is excellent. She knew what she was doing. She was very patient.
If I had a problem again I want her to be on the other end of the phone.",5
321983,22-JAN-12,19-JAN-12,Sharmila,,en,74.198.9.240,flyingturtles@sympatico.ca,14664654,000000122686368,4,5,Sometimes it's hard to understand what the rep is saying . Accent makes it difficult.,5
321984,22-JAN-12,21-JAN-12,Abderrahmen,,fr,70.52.97.9,simone.arseneault@sympatico.ca,14695742,000000122735442,4,2,Problème de moniteur...donc pas grand chose....,4
321985,22-JAN-12,19-JAN-12,Mohamed,,fr,174.88.89.177,giletlou@sympatico.ca,14665156,000000122677880,4,4,,5
321986,22-JAN-12,20-JAN-12,Sondes,,fr,70.30.216.162,roxatricia@bell.net,14684702,000000122697850,4,4,,4
321987,22-JAN-12,21-JAN-12,Ana,,en,184.146.174.128,mstancu@sympatico.ca,14693972,000000122738151,4,4,"Actually the only interaction was that
I was told to wait up until phone connection will be fix and then if I have a problem to call back.
 ",4
321988,23-JAN-12,22-JAN-12,Salvador,,en,65.92.35.218,hison@sympatico.ca,14700256,000000122750342,5,5,,5
321989,23-JAN-12,21-JAN-12,Ayoub,,fr,70.51.11.111,rkoziarski@sympatico.ca,14695048,000000122737898,1,1,"ça fait des semaines que j'ai des problèmes répetitives, l'antivirus de Bell débarque tout seul, difficulté à ouvrir Courriel BELL, 80% du temps lorsque je clic sur un courriel REPONDRE, la page d'acceuil de BELL réapparait au lieu de répondre, même chose pour ENVOYER,  On me dit qu'un technicien du 2iême niveau doit m'appeller,sans savoir QUAND (je peux attendre un an car vous savez très bien qu'un CLIENT ne restera pas à la maison au cas ôu un technicien appel indéfiniment.  VOUS devez sans faute dire au client quel jour (en avant midi ou en après midi ou SOIR) ce fameux technicien appelera.... Ce n'est pas du service de votre part sans cela. Et J'attends depuis des semaines....!!! Je songe de changer et trouver un autre fournisseur pour mon INTERNET si ce problème n'est pas résolu sans délai.
Merci, car je suis tanné d'appeler plusieurs fois par semaine pour la même chose.
",3
321990,23-JAN-12,22-JAN-12,Victor Gabriel,,en,70.48.6.73,abmakapoodle@sympatico.ca,14697334,000000122740268,5,5,,5
321991,23-JAN-12,22-JAN-12,Faten,,fr,184.146.254.70,gaston.jomphe088@sympatico.ca,14699832,000000122744148,5,5,,5
321992,23-JAN-12,20-JAN-12,Manuel,,en,216.209.113.124,jacqueline.grant@sympatico.ca,14679368,000000122700991,1,1,how could you sell someone high speed internet service when you clearly don't have it available till April/12.  To me that shows incompetents in your part and a lack of experience with your employees.I have been with Bell for over 37 years and I have never been so disappointed in my service as I am now! As a loyal customer I excpect you to supply me with free dail up untill the high speed is available in April as it was your mistake not mine.,1
321993,24-JAN-12,23-JAN-12,Latregan,,fr,76.65.248.147,zakbaraly@bell.net,14713912,000000122766084,4,4,Erreur dans les facturations. Prix eleve comparativement au produit obtenue,2
321994,24-JAN-12,22-JAN-12,Pradeep,,en,74.15.54.179,satlin@sympatico.ca,14704236,000000122743830,3,2,fix why my e-mails are not able to attach documents,2
321995,24-JAN-12,09-JAN-12,Ericka,,en,74.198.164.175,sami786@sympatico.ca,14546000,000000122451552,5,5,,5
321996,24-JAN-12,23-JAN-12,Ravi,,en,184.144.135.223,coletted2@sympatico.ca,14707119,000000122767193,3,1,Told they were working on the line because several peoplewerehaving difficulty reaching their profile. It would take 48hrs to repair I had my doubts.,1
321997,24-JAN-12,21-JAN-12,Karina,,en,70.54.113.53,melindalachance@sympatico.ca,14693484,000000122732718,2,2,"The representative could have called back. He told us to stay off the line while he tried something for 10 or 15 minutes. He was supposed to call back and let us know when he was done. I needed to make a phone call and waited over an hour for his call so I could use the phone. We called back and were told he put a note on our file that a service man would come 2 days later. We would not have known if we didn't call. 
I was not impressed with the service at all!!",3
321998,24-JAN-12,21-JAN-12,Shinoj,,en,174.91.129.190,harry.farmer@sympatico.ca,14690790,000000122731274,4,4,,5
321999,24-JAN-12,22-JAN-12,Kelly,,en,184.145.127.213,4bordeleaus@sympatico.ca,14697100,000000122742097,5,5,,3
322000,24-JAN-12,23-JAN-12,Hanen,,fr,70.49.114.3,louise.pomerleau@sympatico.ca,14710280,000000122756863,5,5,,5
322001,24-JAN-12,23-JAN-12,Mike,,en,69.156.88.70,ngbrown@bell.net,14711380,000000122766613,5,5,I would like it if there was a much faster way to get to a actual person and someone that does not have a very strong accent that you cannot understand.,5
322002,22-JAN-12,20-JAN-12,Marc,,en,64.229.238.88,luisat@sympatico.ca,14681454,000000122707590,5,5,,5
322003,22-JAN-12,20-JAN-12,Kathy,,en,70.49.5.55,sacreddogs@bell.net,14684872,000000122715893,1,4,Train yr operators to provide full info (eg. how long a delay will take).,1
322490,22-JAN-12,21-JAN-12,Aquiles,,en,184.144.24.154,chesandpenny@sympatico.ca,14688786,000000122733647,5,5,phone line was not very clear.,5
322491,22-JAN-12,20-JAN-12,Heithem,,fr,65.93.129.35,sylvain.racine008@sympatico.ca,14685834,000000122720458,4,5,,3
322492,22-JAN-12,21-JAN-12,Chamseddine,,fr,70.51.201.173,jpg2000@sympatico.ca,14691890,000000122722335,3,4,"OK mais après 3 appels et 3 conseillers, j'ai eu la chance de tomber sur qq qui voulait m'aider.

Le service Bell ne vaut pas le prix payé et n'est pas compétitif. je vous quitterai sous peu pour Vidéotron à moins que vous ayez mieux à m'offrir.",1
322493,22-JAN-12,21-JAN-12,Carlton,,en,76.65.8.41,ray023@sympatico.ca,14694854,000000122728151,5,5,nothing,5
322494,22-JAN-12,21-JAN-12,Ali,,en,70.54.76.62,mrsarcasm@sympatico.ca,14693938,000000122736079,5,5,,3
322495,23-JAN-12,21-JAN-12,Sweta,,en,67.71.117.138,r.kovalyk@sympatico.ca,14694752,000000122731405,1,1,I still have the same problem,1
322496,23-JAN-12,22-JAN-12,Daniel,,en,70.29.7.17,heather.yale@sympatico.ca,14700224,000000122746323,5,5,nothing,5
322497,23-JAN-12,22-JAN-12,Ameer,,en,67.70.45.215,rwalpole_1@sympatico.ca,14704072,000000122743025,5,5,your employee handled our problem perfectly and professionaly,5
322498,23-JAN-12,20-JAN-12,Silumula Swathi,,en,76.70.70.221,simpsonsare@sympatico.ca,14685292,000000122716088,1,1,,1
322499,23-JAN-12,21-JAN-12,Diego,,en,64.229.148.201,marybob67@sympatico.ca,14693304,000000122724906,5,5,"Nothing, your customer service person was great.He really knows his job",5
322500,23-JAN-12,22-JAN-12,Mohamed Bilel,,fr,199.22.57.2,gagne.vincent@sympatico.ca,14699810,000000122744399,1,1,"J'ai attendu toute la journée du 17 janvier à la maison et aucun retour de votre part.
En plus je n'ai plus accès à mon information internet sur mon compte dans bell.ca. Vers le début décembre j'ai communiqué avec bell pour la vitesse internet, on m'a dit de modifier mon forfait pour la fibre 7, ce que j'ai fait et que vous avez chagé sur mon compte. J'ai rappelé à 2 reprise pour savoir si vous aviez fait la modification car la vitesse était toujours aussi lente. J'ai rappelé le 16 janvier, à ma grande surprise vous m'avisé qu'une demande de débanchement internet était pour le 16 janvier et en aucun moment j'ai fait cette demande, on m'a dit que vous alliez corrigé cette erreur de votre part et  qu'une personne allait communiqué avec le 17 janvier pour vérifier la vitesse ce qui n'est jamais arrivé et en plus je ne vois plus mon compte internet sur bell.ca. En date date d'aujourd'hui je vous demande de corriger cette situation j'ai besoin d'inetrnet pour mon travail et j'ai toujours un client fidèle mais là je commence à m'impatienter. confirmez moi que vous avez bien bien pris connaissance de ma réponse.
gagne.vincent@sympatico.ca.
Merci.",2
322501,23-JAN-12,22-JAN-12,Rain,,en,76.73.207.44,tommarl@bell.net,14705010,000000122748383,5,4,probably a shorter wait to get to a representative,5
322502,23-JAN-12,22-JAN-12,Tejaswvi,,en,70.50.66.143,meher.jeejeebhoy@sympatico.ca,14702374,000000122750829,5,5,,5
322503,23-JAN-12,28-DEC-11,Jean,,en,64.229.26.201,vandread@sympatico.ca,14401830,000000122171927,1,1,,1
322504,23-JAN-12,22-JAN-12,Ashwini,,en,74.198.9.249,n.kirsh@sympatico.ca,14702830,000000122746215,4,5,,4
322505,23-JAN-12,19-JAN-12,Tom,,en,70.31.154.208,jakmoore@sympatico.ca,14666130,000000122687074,4,3,,3
322506,23-JAN-12,19-JAN-12,Brenda,,en,72.186.186.217,adams.d@sympatico.ca,14660888,000000122694818,2,1,"Telling me I had to wait between 24 and 72 hours for my new password is unaceptable. AND WHAT WAS WORSE, I HAD TO CALL BACK AFTER 86 HOURS AND ASK WHAT WAS HAPPENING TO FINALLY GET MY NEW PASSWORD.",2
322507,23-JAN-12,18-JAN-12,Raouf,,fr,65.94.168.82,elisa.rigolli@sympatico.ca,14650846,000000122664017,5,5,,5
322508,23-JAN-12,22-JAN-12,Med Amine,,fr,76.71.177.202,maroj@sympatico.ca,14702182,000000122749449,5,5,,5
322509,23-JAN-12,22-JAN-12,Sowmya,,en,74.15.100.242,linda.mccarty@sympatico.ca,14701670,000000122748274,4,4,,4
322510,23-JAN-12,22-JAN-12,Zied,,fr,65.92.222.179,thomaslambert@sympatico.ca,14704932,000000122752096,3,4,ce technicien était mieux outillé pour resoudre mon problème. Je fus par contre un peu agacé lorsque vos techniciens me tutoie. Je fus aussi surpris que pour mon 3eme appel c'était encore un jeune homme avec un accent magrében.Je dois avouer que leur façon de nous adresser la parole est parfois agaçante comme si nous étions un peu imbécile. Cela leur vient peut-être de l'héritage des français qui devaient probablement s'adresser à eux de pire façon.,
322511,23-JAN-12,22-JAN-12,Eric,,en,184.148.9.64,carldube@sympatico.ca,14698296,000000122740045,3,3,"I think the call was successful but I am disappointed I had to call get the ""promotional"" price.",3
322512,23-JAN-12,14-JAN-12,Sowmya,,en,70.52.29.43,dedouglas@sympatico.ca,14604262,000000122565520,4,4,,4
322513,23-JAN-12,22-JAN-12,Med Mehrez,,fr,65.93.169.126,l.math@bell.net,14701430,000000122747617,5,4,,5
322514,23-JAN-12,18-JAN-12,Martine,,fr,65.93.48.38,daniel.lepape@bell.net,14649852,000000122644684,1,1,Rétablir le réseau Internet et me dire la vérité sur l'interruption de service.,1
322515,23-JAN-12,20-JAN-12,Geetha,,en,76.68.125.63,vk.mohindra@sympatico.ca,14686608,000000122716858,4,4,The help would be more helpful if the helper tries to explain the cause of the problem and the ways to avoid it in future. ,5
322516,23-JAN-12,21-JAN-12,Vijay,,en,174.95.70.208,ftalag@sympatico.ca,14690282,000000122729104,5,5,Irish I could speak to tech support directly.,5
322517,23-JAN-12,19-JAN-12,Mohamed Nidhal,,fr,184.148.223.129,mige@sympatico.ca,14669232,000000122686089,5,5,,4
322518,23-JAN-12,22-JAN-12,Mohamed Amine,,en,197.31.68.253,leslyabb@bell.net,14701616,000000122749647,5,5,,5
322519,23-JAN-12,21-JAN-12,Linda,,en,184.145.76.247,grubie@sympatico.ca,14690672,000000122735718,5,4,,4
322520,23-JAN-12,21-JAN-12,Jose,,en,70.54.35.243,vgilkes@bell.net,14696668,000000122730089,5,4,everything went good,5
322521,23-JAN-12,08-JAN-12,Chelsey,,fr,67.68.111.134,helene.curodeau@sympatico.ca,14530984,000000122420309,5,5,"Rien de plus cette fois-ci.

Pour la question 4, ma réponse est seulement en rapport avec ma dernière expérience. Si je devais tenir compte des expériences précédentes, je ne recommanderais pas Bell.",5
322522,24-JAN-12,23-JAN-12,Shyam,,en,70.55.86.109,annvar@sympatico.ca,14706100,000000122761927,1,1,be able to diagnos the problem,2
322966,23-JAN-12,22-JAN-12,Luis,,en,65.94.113.92,grmax@sympatico.ca,14700102,000000122746886,4,4,When technician took over my computer the it was too slow - we had to abandon that.,4
322967,23-JAN-12,22-JAN-12,Stephen,,en,174.95.188.15,jim_marg@sympatico.ca,14700794,000000122742831,5,5,,5
322968,23-JAN-12,22-JAN-12,Mohamed Sabry,,fr,70.26.189.75,daniel.archambault038@sympatico.ca,14698792,000000122745096,5,5,Rien d'autre,5
322969,23-JAN-12,22-JAN-12,Nadim,,fr,70.55.93.239,liseboisvert@sympatico.ca,14701708,000000122746610,5,5,,5
322970,23-JAN-12,22-JAN-12,Chenrup,,en,174.89.126.157,bglutz@sympatico.ca,14697984,000000122749051,4,5,,5
322971,23-JAN-12,20-JAN-12,Basker,,en,184.146.156.62,damien1@sympatico.ca,14676668,000000122697157,5,5,,4
322972,23-JAN-12,22-JAN-12,David,,en,216.221.84.238,llee4_4@sympatico.ca,14701734,000000122744563,4,3,,3
322973,23-JAN-12,21-JAN-12,Susan,,en,64.231.178.99,robparsons45@sympatico.ca,14695130,000000122725472,3,1,I was told by the representative that he could not access my account but he was helpful in getting me in touch with the billing department.,2
322974,23-JAN-12,22-JAN-12,Mohamed Sabry,,fr,142.243.254.209,letirant.brossard@sympatico.ca,14701620,000000122743485,1,2,,1
322975,23-JAN-12,22-JAN-12,Edwin,,en,76.64.225.138,wilf_perron@sympatico.ca,14705326,000000122745994,5,5,,5
322976,23-JAN-12,22-JAN-12,Brahim,,fr,142.243.254.209,letirant.brossard@sympatico.ca,14701622,000000122742791,1,2,,1
322977,23-JAN-12,17-JAN-12,William,,en,68.204.198.73,marharrichards@sympatico.ca,14641272,000000122634832,5,5,,4
322978,23-JAN-12,22-JAN-12,Samantha,,en,76.70.108.45,rekbsuth@sympatico.ca,14703692,000000122742423,5,5,the lady that i was finally talkin to was extremely friendly and helpful>,4
322979,23-JAN-12,22-JAN-12,Mathieu,,fr,70.51.45.232,FILIONGUY@sympatico.ca,14697150,000000122745873,5,5,rien,4
322980,23-JAN-12,22-JAN-12,Nicole,,en,184.146.146.166,jhoggett@sympatico.ca,14700778,000000122744786,5,5,Everything was fine.,4
322981,23-JAN-12,16-JAN-12,Evan,,en,69.158.79.197,hal.murphy@sympatico.ca,14624980,000000122602797,4,4,everything went ok,4
322982,23-JAN-12,16-JAN-12,Gloria,,en,69.158.79.197,hal.murphy@sympatico.ca,14624982,000000122602218,4,4,"the tech should have put me over to billing sooner. I was almost ready to end conversation when she suggested I needed to talk to billing, would have saved a lot of time.",4
322983,23-JAN-12,21-JAN-12,Aquiles,,en,70.48.55.97,mnkirk@bell.net,14693792,000000122738174,2,2,Direct our calls to a canadian call center,2
322984,23-JAN-12,22-JAN-12,Gayathri,,en,70.24.152.146,honor.shepley@sympatico.ca,14700280,000000122739455,5,4,,5
322985,23-JAN-12,16-JAN-12,Robert,,en,216.104.126.236,wm.r.schultz@sympatico.ca,14632376,000000122600407,3,4,"Answer the phone quicker!!!
This was my third call.  Hung up two previous times.  Took 18+ minutes on hold to get to talk to someone.",3
322986,23-JAN-12,21-JAN-12,Bryan,,en,208.64.105.2,joeplati@sympatico.ca,14691714,000000122733224,4,4,"I was told someone was going to come to the house at a specific date and time.. No one came, and we received the new modem in the mail.

I should never have had to call and speak to Bryan or anyone at bell. I dont understand why we were told one thing and then it did not happen.",3
322987,23-JAN-12,22-JAN-12,Ronald,,en,174.89.135.92,bj32@sympatico.ca,14698020,000000122741428,5,5,"Ronald was extremely helpful, thorough, knowledgeable, and courteous.",5
322988,23-JAN-12,21-JAN-12,Kathy,,en,209.221.90.250,peter.ionescu@bell.net,14694488,000000122728825,1,1,"communication between your departments in order for you to have instant access at everything regarding our file.
When we talk you do not have up to date info about the customer file ",2
322989,23-JAN-12,22-JAN-12,Loyda,,en,174.92.53.87,Tecca1@bell.net,14697280,000000122741454,5,5,,4
322990,23-JAN-12,22-JAN-12,Roy,,en,174.48.231.115,southerncomfortfla@sympatico.ca,14704544,000000122740839,1,1,I was assured last fall by the tech that the computer security service I was installing would remain active on my laptops even while my Internet service was deactivated while I was away from home. I even confirmed this when I called to suspend my Internet service. I felt that this was fair since I still was paying $10/ month. My service with Norton was available all year for $5-6 /mo. Not when I'm only in one place. I also don't think I should have to continue paying for my full service when I'm not using it. I currently have 4 services with Bell and I will reviewing this when I return in the spring.,1
322991,23-JAN-12,22-JAN-12,Henry,,en,70.54.132.155,e.bass@sympatico.ca,14699304,000000122740580,5,5,,4
322992,23-JAN-12,22-JAN-12,Eka,,en,67.70.111.20,gibber23@sympatico.ca,14699936,000000122744131,5,5,nothing. Everything went well.,5
322993,23-JAN-12,22-JAN-12,Neha,,en,70.52.172.8,sargiropulos@sympatico.ca,14704228,000000122748472,4,4,,5
322994,23-JAN-12,20-JAN-12,Walid,,fr,69.156.164.252,andre.g@sympatico.ca,14674636,000000122712432,5,5,,5
322995,23-JAN-12,20-JAN-12,Badreddine,,fr,69.156.164.252,andre.g@sympatico.ca,14674638,000000122695895,5,5,,5
322996,23-JAN-12,22-JAN-12,Naveenkumar,,en,70.53.142.245,andreacl@sympatico.ca,14697584,000000122749575,4,5,,4
322997,23-JAN-12,22-JAN-12,Mohamed,,fr,174.93.224.102,lucquintal@sympatico.ca,14701878,000000122752017,4,4,"Bonjour,

J`aurais espéré que le conseiller m`offre plus vite la possibilité d`intervenir à même mon ordinateur, ",4
322998,23-JAN-12,17-JAN-12,Juan,,en,70.52.73.45,roy.kingston@sympatico.ca,14644174,000000122631841,5,5,,5
322999,23-JAN-12,22-JAN-12,Ayoub,,fr,67.71.119.54,carr.lefebvre@bell.net,14698346,000000122740654,1,2,"J'ai passé pres de 45 minutes au telephone avec 2 intervenants pour me faire dire que le probleme etait generalise a un secteur et pas seulement ma connection Internet.  Pourtant, ce probleme avait ete rencontre plus de 12 heures avant mon appel...",2
323000,23-JAN-12,19-JAN-12,Mahrane,,fr,174.89.85.192,jaypie@sympatico.ca,14666260,000000122677180,3,4,"A mon souvenir, je n'ai placé qu'un appel, avec plusieurs moments d'attente.",2
323001,23-JAN-12,22-JAN-12,Madhu,,en,76.69.140.211,jeoff.bull@sympatico.ca,14700720,000000122751822,4,4,"There was some confusion about how to address the problem with the different e-mail addresses, but I think that was largely my fault.  We got it corrected finally, so I would say the experience was, in general, positive.  Your agents are calm, polite and patient, which I appreciated very much!",5
323002,23-JAN-12,21-JAN-12,Med Lassaad,,fr,69.159.135.174,dugauth@bell.net,14689750,000000122733702,4,4,Rappeler le client pour savoir si tout va bien avec son internet.,4
323003,23-JAN-12,22-JAN-12,Josue,,en,74.15.241.135,bart.chimienti@sympatico.ca,14697874,000000122741920,5,5,,5
323495,23-JAN-12,22-JAN-12,Kristen,,en,64.231.246.227,davidpetrozza@sympatico.ca,14698914,000000122749079,1,1,"I am absolutely disgusted with the service I am receiving from bell. Your products are terrible, and your way of ""keeping customers quiet"" is completely inappropriate. ",1
323496,23-JAN-12,20-JAN-12,Adnan,,en,74.14.202.28,trandadaca@bell.net,14686314,000000122698090,1,1,"very complicated billing procedures, existence of many different departments with limited information sharing, inability to have one person to be in charge o everything from start to finish, inability to talk to the same person , constant ,transferring from one department to another.very misleading and dishonest pricing structure.",1
323497,23-JAN-12,22-JAN-12,Marouen,,fr,184.144.184.178,mimib5@sympatico.ca,14702572,000000122746074,5,5,"Marouen a été d'une gentillesse et d'une patience exceptionnelle.Il a résolu le problème en m'accompagnant sur mon ordinateur.Je félicite Marouen, car dans son intervention écrite, il n'a pas fait de faute d'Orthographe.
Mais c'est surtout sa générosité qui m'a impressionné et sa compétence.
Michèle Binette ",5
323498,23-JAN-12,20-JAN-12,Divya,,en,70.30.59.72,maurizio.pizzitola@sympatico.ca,14682114,000000122710415,5,5,,5
323499,23-JAN-12,22-JAN-12,Iris,,en,64.229.6.107,mgadalla@sympatico.ca,14702424,000000122741952,5,5,,5
323500,23-JAN-12,22-JAN-12,Ahmed,,fr,184.144.41.5,solangejeanty@bell.net,14704510,000000122745016,1,1,"la personne qui s appelle Ahmed n aide pas  la 2ieme personne etait bien gentille j ai oublier son nom!!!
j ai un probleme quand j ecris il ya un trait rouge sous les mots avant il etait correct si j appelle on va dire ce n est pas  mon probleme",5
323501,23-JAN-12,22-JAN-12,Robert,,en,65.95.210.69,robertandmary1@sympatico.ca,14703900,000000122740425,4,5,Your CSR was helpful and resolved the problem in a timely manner,4
323502,23-JAN-12,21-JAN-12,Farfar,,en,69.73.40.51,marcus.a@sympatico.ca,14693110,000000122737881,1,1,"Never made the call to Bell that the survey refers to.
Today after inquiry over the phone with different Bell agents... the mystery could not resolved to my satisfaction.
So...not a good Bell experience.",2
323503,23-JAN-12,22-JAN-12,Ramzi,,fr,70.29.244.163,andreefrescynet@sympatico.ca,14697598,000000122741345,4,4,,4
323504,23-JAN-12,22-JAN-12,Meriem,,fr,70.30.151.70,suzanne.vigneault@sympatico.ca,14704710,000000122751795,4,,"On me dit que le problème sera à peu près dans 48 h, je ne saurai même pas s'il l'est vraiment, ce problème qui ennuit tous mes correspondants.",2
323505,23-JAN-12,15-JAN-12,Ericka,,en,76.64.255.54,m.brathwaite@sympatico.ca,14616696,000000122579020,4,4,,4
323506,23-JAN-12,09-JAN-12,Asma,,en,76.64.255.54,m.brathwaite@sympatico.ca,14543004,000000122451511,4,4,,4
323507,23-JAN-12,21-JAN-12,Mohamed Amine,,fr,67.68.224.87,marlene.avellan@bell.net,14693228,000000122727117,5,3,"Après avoir raccrocher avec le préposer tous fonctionner mais après tous ces gâter ,mais pas longtemps après j'ai moi seul remédier à la situation . 
Attendre de voir si cela va fonctionner avant de raccrocher . ",3
323508,23-JAN-12,22-JAN-12,Med Mehrez,,fr,174.89.85.189,carole.tra@bell.net,14698326,000000122748146,2,2,"Avoir des techniciens qui vérifient si ce qu'ils nous propose fonctionne avant de mettre fin à l'appel. Comme ça je n'aurais pas à téléphoner 3 fois dans la même journée pour le même problème.
",2
323509,23-JAN-12,22-JAN-12,Natalia,,fr,76.67.206.193,pierre.paquette@sympatico.ca,14703360,000000122747634,5,5,,5
323510,23-JAN-12,23-DEC-11,Bernard,,en,174.94.58.254,dmacausland@sympatico.ca,14340122,000000122084774,1,1,"I got my bill each time I talk to bell I get angrier with stuff I see on it. I call and am talked into something cheaper and it always costs more. if this is not resolved I will cancel everything even my phone. my internet charges are 79.47 when they should be under 30 dollars. I do not work, I only have about 600 a month spending money and do not have the patience anymore, I end up wasting hours on the phone and things are always worse. Please cancel my Tv right now. I will cancel phone and internet if you do not remove those charges. I was given this internet package without knowledge of what I was getting until Bernard did a good job explaining to me what the other one did not. I thought I had the same package as before but was cheaper. I will not be using your security package my computer is too old and could die any day.  I am angry that the bill is even more money then ever, no wonder I avoid calling when there is issues. I really really am furious right now.  I have class tonight and will call tomorrow, this better be fixed. I am ready right now to cancel it all.  it was also upseting that i went without internet for almost 2 days because you were switching me over to a different internet type without my knowledge, you give people stuff they do not ask for and do not give them what they ask for.  I am seriously looking into fibernetics, shaw, rodgers anyone else has to be better then you guys for customer service.
",1
323511,23-JAN-12,19-JAN-12,Chantal,,en,192.139.153.30,j.choma@sympatico.ca,14665966,000000122689002,5,5,"hired this technician years ago. had she dealt with my issues a year ago i would still be a Satilite customer. i was going to cancel everything , and i chose not to, the freebees wasnt what kept me.",3
323512,23-JAN-12,20-JAN-12,Orlando,,en,65.92.71.235,garnet.darlene.tylee@sympatico.ca,14678212,000000122709161,1,1,"Fix the problem:  When I go to my inbox
Its in French, I speak fucking English!
I was told its bells server, fix it.",1
323513,24-JAN-12,23-JAN-12,Kate,,en,65.94.134.163,norman.kinsman027@sympatico.ca,14711476,000000122755865,5,5,Not  charge  me  in  the  first place.?,4
323514,24-JAN-12,20-JAN-12,Tyrone,,en,184.148.116.94,kpbb@sympatico.ca,14680758,000000122696664,5,1,"Actually follow through and send the part I need.  Today I have to spend another 20 minutes on the phone with BELL to revisit this problem with Bell's modem !! 

Very annoying",3
323515,24-JAN-12,23-JAN-12,Srinivas,,en,65.94.113.199,anne.thackray@sympatico.ca,14706084,000000122768754,5,4,"Nothing...the problem is in my computer, not in the Bell service. It's not yet free of the virus which was supposed to have been removed entirely by the repairers. ",5
323516,24-JAN-12,23-JAN-12,Niyaz,,en,76.67.158.53,oliver.carmichael@sympatico.ca,14711556,000000122765696,5,5,"The first person I had ,Nelson,was a total waste of time. ",4
323517,24-JAN-12,23-JAN-12,Kevin,,en,174.91.158.158,dkutasi@sympatico.ca,14707580,000000122762417,5,5,had same problem 3 times this week - very annoyoing!,4
323518,24-JAN-12,23-JAN-12,Sofiene,,fr,70.53.193.87,dupont.michel@sympatico.ca,14707740,000000122763294,5,5,Excellente compréhension et très bonne solution à mon problème,5
323519,24-JAN-12,22-JAN-12,Allan,,en,76.67.103.199,marclevym71@sympatico.ca,14702066,000000122750974,5,5,,5
323520,24-JAN-12,23-JAN-12,Naoufel,,fr,70.29.169.248,j_verdi@sympatico.ca,14708984,000000122760885,5,5,"Auparavent j'ai parlé à Mme Asesa qui a réglé le problème avec compétence et par la suite la communication s'est coupée. J'ai donc rappelé et c'est M. Naoufel qui m'a confirmé le tout, je les remercie de leur patience.",5
322004,22-JAN-12,02-JAN-12,Tarek,,fr,69.157.90.220,fabienne.dupere@sympatico.ca,14447332,000000122264913,1,1,DONNER SUITE À LA DEMANDE.  oN NOUS DIT QUE C'EST FAIT MAIS ON A DU RAPPELLER LE 16 JANVIER DERNIOER ET RIEN N'AVAIT ÉTÉ FAIT.,2
322005,23-JAN-12,22-JAN-12,Gloria,,en,50.101.43.124,jacharette@sympatico.ca,14700458,000000122751871,4,4,,4
322006,24-JAN-12,23-JAN-12,Felix,,en,70.54.100.248,chrisma2000@sympatico.ca,14706960,000000122756312,5,5,"I think your service has improved greatly over the years.  I was totally impressed this time.  I appreciated that your rep offered evening service, and same day.  Problem resolved same day. Many thanks.",5
322007,24-JAN-12,20-JAN-12,Rachel,,en,65.92.76.126,cintigg@sympatico.ca,14676266,000000122713863,1,2,"My experience was majorly improved calling back and getting a more expierenced technician, she told me Rachel was wrong I do get high speed for 50% off for a full year, as well as she credit my bandwith use from this months bill, Rachel promised to credit this but did not. Rachel had me in circles re prices and questions what I was to get with high speed, for over an hour & a half. Kari I spoke to next day, Jan 21st was a HUGE help in a fast half hour! She even gave me her employee number to prove if need be I will get the high speed half price Rachel told me is not available. Rachel was wrong, Kari said I do get that 1 year 50 % off price, my sister got this minutes before calling Rachel, she made no sense that I called the next day & Kari made total sense, Rachel was wrong telling me all sorts not accurate. 
What you could have done to improve, have more experienced & knowledgable tech reps like Kari is, Rachel frustrated me for hours contradicting herself nonstop & refusing to accept what I was saying is available to me to upgrade to high speed. If not for Kari I would be ready to dump Bell services, the tech that came to my apt too, he was lazy, rude and explained nothing I hoped to learn about high speed, he was to take my lite Speedstream modem, he said it's garbage! I called 310-BELL AGAIN, told NO that SpeedStream modem needs to be returned, now I will get a kit to send my modem back the tech should have taken when he was here! Why was the tech useless to me also that came here with my high speed modem? His tech ID # is B61983, no idea what his name was, he interrupted my questions & literally said sign you have your modem and let me go please! He explained nothing to me, refused to return old modem so I have to now, calling Bell again just for that. At least the kit won't cost me to ship the modem back, so I'm told.
I just installed Bell Internet Security Service, it was forever to do, froze my computer then would not allow me on ANY website, a reboot seems to have fixed this, but this email and the email to download & install Bell Internet Security Service landed in my junk, BELL MAIL tells me it's supsicious & unsafe, how ? I just got to this survey that is from legit bell mail, this is one strange service you are providing me, one tech is usless, Kari the next was awesome, the tech to my apt for the Modem USELESS the download seems useless hanging up freezing etc. a reboot all's fine, what the heck is going on with Bell? 
I have a shortcut to Bell Mail on my desktop, it is in french! I cannot understand to log into my mail, I'm accessing it through messenger, what's it doing in FRENCH?! Everything else installed in ENGLISH. So that Bell Mail shortcut is useless to me, I don't know how to lose the French! Either way I may have to call AGAIN if this security software keeps bogging down my computer! It looks great what it offers but shouldn't it help performance not make it worse? If it gets worse you will be hearing from me again! This is crazy service Bell is giving me latley! ",2
322008,24-JAN-12,13-JAN-12,Naveed,,en,184.148.181.205,gluppe@sympatico.ca,14593732,000000122541603,5,5,Difficult to understand instructions because of very heavy accents. ,5
322009,24-JAN-12,23-JAN-12,Karen,,en,74.14.198.132,ann_ed@sympatico.ca,14706078,000000122759401,5,5,Nothing for this  session,5
322010,24-JAN-12,23-JAN-12,Danny,,en,64.228.144.243,eric.thom.5@sympatico.ca,14707902,000000122764448,5,5,Better music on holding. Quicker route through pre-recorded tape loops from hell.,5
322011,24-JAN-12,20-JAN-12,Cristian,,en,184.144.68.117,jjrowan@bell.net,14679914,000000122697496,3,3,,3
322012,24-JAN-12,23-JAN-12,Michael,,en,174.91.172.39,george37@sympatico.ca,14708304,000000122755035,5,5,Mike was very helpful.,5
322013,24-JAN-12,23-JAN-12,Vijay,,en,184.147.199.14,ian.palmer@sympatico.ca,14708854,000000122765645,4,4,The first representative we talked to could not speak English properly and was very hard to understand. She wasn't very knowledgable in rectifying the WiFi. The second rep we spoke to was able to find the problem right away. I wish I would have gotten his name. We spent a totla of 1hour with the first rep to no avail. The second rep was bang on with 6 min of my time. Thank you,5
322014,24-JAN-12,23-JAN-12,Aprajit,,en,70.53.84.195,samandgeorgie@bell.net,14712586,000000122755700,5,5,nothing,4
322015,24-JAN-12,12-JAN-12,Pedro,,en,184.147.9.138,busybee4me@sympatico.ca,14577830,000000122518589,5,4,,5
322016,24-JAN-12,23-JAN-12,Douglas,,en,184.145.19.154,kosir@sympatico.ca,14709898,000000122757518,4,4,,4
322017,24-JAN-12,23-JAN-12,Jose,,en,70.31.227.176,couture.family@sympatico.ca,14707154,000000122754276,5,5,,5
322018,24-JAN-12,23-JAN-12,Fairin,,en,70.48.105.218,johnvan@bell.net,14709468,000000122766392,,,"I called to have my name spelled correctly
now you still have it wrong!!
JOHN VANDRIEL  ",
322019,24-JAN-12,23-JAN-12,Anis,,fr,70.29.189.62,realetcarmelle@sympatico.ca,14712132,000000122756915,5,2,Je ne sais pas car le technicien me dit que la force du signal faible à très faible serait dû au fait qu'il y a de l'interférence entre le modem et mon PC et que malheureusement il ne peut identifier la source du problème.  Je vais probablement devoir me tourner vers votre compétiteur.,2
322020,24-JAN-12,20-JAN-12,Arcadius,,fr,184.144.240.51,a.st-jean@sympatico.ca,14674140,000000122705873,4,4,Mon conseiller a même fait un peu plus pour résoudre mon problème avec en prime aucun temps d'attente en ligne. ,5
322021,25-JAN-12,24-JAN-12,Manel,,fr,70.31.221.10,serge.verronneau@bell.net,14726534,000000122783434,5,5,rien du tout,4
322022,25-JAN-12,24-JAN-12,Asma,,fr,98.64.0.160,broy003@sympatico.ca,14716014,000000122783331,5,5,Inscrire le numéro de téléphone (1-800 dépannage) comme 4ième option lorsque nous voulons redéfinir notre mot de passe pour accéder à notre adresse courriel.,5
322023,25-JAN-12,18-JAN-12,David,,en,70.53.210.26,trossi@sympatico.ca,14659630,000000122645654,4,3,"The technician installed Windows Live so I can access two email addresses, however.  When I noticed the program was in French, she told me that the program download was not available in English.  Difficult to get used to.  Will recall and try with another tech",5
322024,25-JAN-12,22-JAN-12,Casey,,fr,70.51.198.212,dominique.lizotte@sympatico.ca,14699172,000000122747731,5,5,,5
322523,24-JAN-12,21-JAN-12,Alfredo,,en,65.92.50.155,monty001@sympatico.ca,14693882,000000122738453,2,3,"To Whom It May Concern:
I couldn't open my e-mail account on sat. It was explained byk Windows that the account was blocked and that someone may be trying to hack in to my e-mail.
Windows Live indicated that they blocked it to prevent anyone from sending me unneeded spam or junk mail.
It was suggested that I forward my mobile phone number (not a bell product- Telus Mobility), so that a security code # could be entered into my acct to rectify the problem?
This didn't work.
I called Bell again and was transferred over to Tech Support.  They indicated that it was an e-mail problem and therefore couldn't correct the situation.
They said they would forward my phone number and problem to the e-mail dept. for which I couldn't directly talk to about my dilemna.  They said it would take 48 hours for someone to get back to me.
I called Bell today (tues.) and explained that I still haven't heard back yet from the e-mail dept., and indicated to me it would take 72 hours before someone could contact me.
In the meantime, I was transferred over to the Tech staff again to explain to them my problem about not being able to get into my e-mail account.
They asked for the security code number that was sent back to my cell phone on sat to see if they could correct the problem at their end.
Finally they were able to correct the problem but suggested that I go into hot mail and not bell mail the next time I check my e-mail in order to  pull up my e-mail account info.
What's unfortunate is that I wasted three days waiting and wondering if anyone from the so-called e-mail dept was going to get back to me at some point since tech staff couldn't help me out initially.  They said that the e-mail dept was open 7 days a week and from 12 - 6 pm on saturdays.
Surprise! Surprise! The Tech person was able to rectify the problem.  All I had to do was give him my password and security number to get back on board.
What a waste of time (three days)to get this problem corrected.
I would have to think very hard about recommending someone to Bell based on this experience.
Monty Schwendiman


",3
322524,25-JAN-12,24-JAN-12,Jose,,en,64.231.62.26,k_k@sympatico.ca,14721404,000000122784755,4,5,Not keen on giving out my password when the ask for it.  How do I know when and who I should give this too.?,5
322525,25-JAN-12,24-JAN-12,Katlin,,en,159.18.53.4,n_gallant@sympatico.ca,14724072,000000122795926,5,5,"Nothing the girl I had was very pleasent and explained everything to me.
Also asked if I wanted email confirmation on our transaction.
Very Professional",5
322526,25-JAN-12,24-JAN-12,Hatem,,fr,67.68.255.165,charronj1@sympatico.ca,14716506,000000122791794,5,4,tout était parfait,5
322527,25-JAN-12,24-JAN-12,Kristina,,fr,67.68.184.161,lesdeschamps@sympatico.ca,14722176,000000122784088,5,5,Pas grand chose je suis très satisfaite merci,5
322528,25-JAN-12,24-JAN-12,Emna,,fr,184.145.154.252,nycole.henderson@sympatico.ca,14724344,000000122782130,5,4,Rien cette fois-ci,5
322529,25-JAN-12,24-JAN-12,Chelsey,,en,76.71.55.225,juris_m@sympatico.ca,14721334,000000122788103,5,5,I was totally amazed and very satisfied with the service and the offer that I was presented.,5
322530,25-JAN-12,24-JAN-12,Sana,,fr,174.91.240.250,denis.fyfe@sympatico.ca,14717554,000000122795435,5,5,,5
322531,25-JAN-12,24-JAN-12,Diego,,en,65.93.47.201,rlaufs@sympatico.ca,14725798,000000122793665,5,5,Sent out an automatic notice of or update of equipment so that the reference service   wouldn't be necessary.,4
322532,25-JAN-12,24-JAN-12,Luis,,en,70.26.98.109,p.jessop@sympatico.ca,14724480,000000122804358,5,5,I am going to assume you need to pay your call centre employees more.  ,5
322533,25-JAN-12,24-JAN-12,Shakeel,,en,66.207.112.196,j.wilcox@sympatico.ca,14720150,000000122806204,3,2,In spite of doing his utmost I still can't get my wireless internet to work.,3
322534,25-JAN-12,24-JAN-12,Salvador,,en,70.26.98.109,p.jessop@sympatico.ca,14724482,000000122806139,5,5,Fine service. Pay your call centre employees more,5
322535,25-JAN-12,24-JAN-12,Amine,,fr,174.93.248.93,robert.tetreault@sympatico.ca,14725874,000000122785248,1,1,reparer mon probleme ,1
322536,25-JAN-12,24-JAN-12,Malek,,fr,69.157.131.250,marlou_62@sympatico.ca,14723104,000000122791629,5,5,rien,4
322537,25-JAN-12,24-JAN-12,Harjeeth,,en,64.231.24.100,awad.awad@sympatico.ca,14715258,000000122782496,5,5,?,5
322538,25-JAN-12,24-JAN-12,Thierry,,fr,67.68.187.42,rheault-1@sympatico.ca,14725630,000000122804501,4,4,Meilleur tarif,4
322539,25-JAN-12,24-JAN-12,Maher,,fr,184.151.115.123,alexc2004@sympatico.ca,14714662,000000122805458,1,1,"Pas me faire répéter les mêmes choses et pas me mentir. Il semble très paresseux comme employé et pas très convaincant dans ses propos.

La pire chose avec l'appel au telephone avec lui: Je lui demande un rapport approximatif du nombre de foi que mon service s'est interrompu. Je suis le client, JE SAIS quand le service était interrompu. C'est presque tous les jours - je le sais parce que toute ma famille me gueule après pour que ca marche. Et il va me dire que tout est beau depuis Octobre. Le minimum aurait été de dire qu'il ne pouvait pas me donner ce rapport. Certes, mes intentions était de négocier quelque chose en lui demandant cela - mais il aurait pu etre honnete et/ou authentique.

La dernière foi j'ai eu des problèmes, la dame au soutien technique était très compréhensive et empathique. CLAIREMENT, vous avez des personnes de qualité très variable dans votre équipe. Vous devriez faire attention qui vous mettez au soutien technique parce que le soutien technique ce sont des clients déçus qui appellent pour de l'aide. Mettez des incompétents (pas convainquants côté technique, c'est clair qu'ils improvisent n'importe quoi; pas d'empathie, paraisse plutot paresseux et veulent se débarasser de vous) là et vous perdez des clients - sur et certains. ",1
322540,25-JAN-12,24-JAN-12,Michael,,en,70.29.13.198,mendler_8@sympatico.ca,14723414,000000122805913,5,3,"The respresentative (Michael) was very helpful.  The issue is not with the help when you call (other than the automated 'triage'), but rather with the on-line help functions - which forces one to call.  

ALSO - this survey comes via email with this message -- ""this message looks susupicious to our Smart screen filters""",4
322541,25-JAN-12,24-JAN-12,Elmer,,en,184.148.152.99,jmcg.ha@sympatico.ca,14720910,000000122785964,1,3,The rep never showed up at all.,3
322542,25-JAN-12,24-JAN-12,Danielle,,en,70.51.72.64,jmoos@sympatico.ca,14720920,000000122786562,5,5,,5
322543,25-JAN-12,23-JAN-12,Diego,,en,64.228.136.87,sandi.w@sympatico.ca,14712612,000000122755255,4,5,Nothing,4
322544,25-JAN-12,09-JAN-12,Gregorio,,en,206.47.187.82,god2@sympatico.ca,14540196,000000122428135,1,1,You could have fixed the problem.,1
322545,25-JAN-12,24-JAN-12,Ricardo,,en,65.92.100.238,carole.thomson038@sympatico.ca,14716258,000000122805959,3,1,"No fault to Ricardo...error message indicated there was an internet connection problem, so based on this I called Bell Symapatico.",4
323004,23-JAN-12,22-JAN-12,Nelson,,en,64.228.158.93,nolamacfour@sympatico.ca,14702966,000000122751025,5,5,"I phoned in because I have 2 Sympatico and one free hotmail e-mail..and am driven nuts by the ads on the right.I click delete ad and a sign came up constantly asking did I want to upgrade to Hotmail plus..so I click in the box..it says can't go to site.It also did not indicate that there was a charge but just took me to a page asking for credit card but not indicating..how much $$.I thought Bell could help..and Nelson checked thoroughly even though this really was not something expected of him (I thought you handled Hotmail because that is also who my sympatico goes through..Oh well. I won't pay to not be distured by ads.Thanks for help, Nelson.
Nola",5
323005,23-JAN-12,19-JAN-12,Sonia,,fr,174.91.242.17,leblanc.denis@sympatico.ca,14667880,000000122684177,1,1,"elle ses débarasés du problème en me transférent a un autre département, au soutient thecnique que meme cette  personne ne savait pas pourquoi que javais été transférer a eu!",3
323006,23-JAN-12,22-JAN-12,Cathrine,,en,50.100.44.88,snowak@sympatico.ca,14704496,000000122749066,3,3,,3
323007,23-JAN-12,17-JAN-12,Brahim,,en,174.91.219.205,graeme.welch@sympatico.ca,14637814,000000122641255,1,1,"For no reason Bell Security turned itself off because of spurious reason. The technician, however well meaning and polite did not seem to have any idea how to fix the problem and only succeeded in messing up my settings and leaving me without protection ",1
323008,24-JAN-12,23-JAN-12,Houssemeddine,,fr,76.67.144.6,r.faucher@sympatico.ca,14711980,000000122760306,2,3,Moins d'attente et de transfert.,3
323009,24-JAN-12,23-JAN-12,Susan,,en,70.31.39.62,harryandsusan@sympatico.ca,14708662,000000122765772,4,5,"It was a pleasure to speak with Susan....I can't think of any way her manner, the service could be improved upon.  I wish all your representatives were so competent.",4
323010,24-JAN-12,23-JAN-12,Maher,,fr,174.95.243.153,michelbeaupre87@sympatico.ca,14710992,000000122766782,4,4,tout est  OK,4
323011,24-JAN-12,23-JAN-12,Kevin,,en,70.52.216.232,crogers@sympatico.ca,14707186,000000122768404,5,5,,5
323012,24-JAN-12,23-JAN-12,Ashish Prabhu,,en,70.52.216.232,crogers@sympatico.ca,14707188,000000122765900,2,1,,3
323013,24-JAN-12,22-JAN-12,Mitchell,,en,204.101.237.139,gixxus@bell.net,14699972,000000122743047,5,5,,5
323014,24-JAN-12,23-JAN-12,Med Wacef,,fr,70.30.151.231,laurent.tessier@sympatico.ca,14710040,000000122764861,5,5,rien,4
323015,24-JAN-12,23-JAN-12,Linda,,en,184.144.77.247,gknicely@bell.net,14708440,000000122756029,1,1,better customer service,1
323016,24-JAN-12,23-JAN-12,Nicole,,en,184.144.77.247,gknicely@bell.net,14708442,000000122767231,1,1,agree on one price charge another!,1
323017,24-JAN-12,23-JAN-12,Shawn,,en,184.144.77.247,gknicely@bell.net,14708444,000000122764808,1,1,go to another company,1
323018,24-JAN-12,23-JAN-12,Andrew,,en,69.156.152.39,buddysum@sympatico.ca,14706630,000000122768191,4,5,"the problem was handled perfectly
thank you..",5
323019,24-JAN-12,23-JAN-12,Wynbert,,en,173.33.229.3,bunca@sympatico.ca,14706638,000000122761057,5,5,,4
323020,24-JAN-12,23-JAN-12,Naveen,,en,70.31.65.25,meg.willie@sympatico.ca,14710900,000000122763902,5,4,"I found the technician very helpful and patient.   A minor ""accent"" problem but did not hinder communication.   I believe his name was Naveen.",5
323021,24-JAN-12,23-JAN-12,Amany,,fr,70.51.5.156,bet02@sympatico.ca,14706362,000000122768216,5,4,,4
323022,24-JAN-12,23-JAN-12,Priya,,en,74.14.104.225,m.layton@sympatico.ca,14710420,000000122767771,4,4,reinstate my google home page..it has disappeared!!!,4
323023,24-JAN-12,23-JAN-12,Melvin,,en,174.91.41.67,robertmcclellan@sympatico.ca,14712320,000000122767888,5,5,,4
323024,24-JAN-12,23-JAN-12,Hugo,,en,74.15.27.141,gbrown48@sympatico.ca,14708268,000000122757841,2,1,Ensure my problem was solved. I was directed somewhere else where I could not find what the rep told me to find,2
323025,24-JAN-12,23-JAN-12,Harjeeth,,en,65.95.155.165,houndersplace@bell.net,14708796,000000122754794,5,4,,5
323026,24-JAN-12,23-JAN-12,Hugo,,en,74.15.27.141,gbrown48@sympatico.ca,14708270,000000122758128,4,5,nothing .. handled perfectly,5
323027,24-JAN-12,23-JAN-12,Gayathri,,en,74.14.157.239,mmurakami3@sympatico.ca,14711156,000000122768620,4,4,,4
323028,24-JAN-12,23-JAN-12,Chuck,,en,74.14.150.145,cubbie@sympatico.ca,14707208,000000122757623,4,4,Have the person speak louder.  If my son hadn't been here at the time I would have had trouble doing some of the things he asked me to do as I am not overly computer literate.  Otherwise everything was excellent.  ,4
323029,24-JAN-12,23-JAN-12,Rym,,fr,76.64.84.36,turcotte24@sympatico.ca,14713514,000000122765488,5,5,"avant de téléphoner à 310-SURF, j'ai fait appel à plusieurs services d'AIDE, j'ai chater pendant au moins 2 heures dimanche...sans succès tandis qu'au téléphone le problème a été résolu en quelques minutes à peine!",4
323030,24-JAN-12,23-JAN-12,Nebgha,,fr,69.159.161.212,leopaulthibeault@sympatico.ca,14710104,000000122758125,5,4,,5
323031,23-JAN-12,22-JAN-12,Ghaieth,,fr,24.37.20.187,mauricetessier1@sympatico.ca,14702270,000000122744784,1,1,"Vous m'avez oublier en attente .
C'est l'enfer le temps perdu a communiquer avec vous. Je n'ai pas eu la patience de continuer.
Mon probleme n'est pas resolu.je vais essayer de vous rappeler ce soir et si l'on ne peut me rebrancher mon ordinateur aujourd'hui j'ai l'intention de changer de fournisseur meme si cela fait plus de 10 ans que j'ai votre service. ",
323032,23-JAN-12,21-JAN-12,Deepika,,en,174.89.27.44,vilassaraf@sympatico.ca,14696692,000000122725552,5,5,"It was so good, I do not think of any other ways to improve.
",5
323033,23-JAN-12,22-JAN-12,Alejandro,,en,64.231.4.18,debbieheuchert@sympatico.ca,14698960,000000122746863,5,5,Nothing.,5
323034,23-JAN-12,22-JAN-12,Med Ramzi,,fr,70.31.221.172,sphebert@sympatico.ca,14695918,000000122738917,5,5,"Au fait rien de plus. Avoir la satisfaction de pouvoir régler un problème quand il se présente peu importe l'heure, je considère que c'est un cadeau. Merci à Bell Tunisien",5
323035,23-JAN-12,22-JAN-12,James,,en,70.50.66.143,meher.jeejeebhoy@sympatico.ca,14702372,000000122741922,5,5,"The first rep I spoke to regarding my phone bill just kept going around in circuls without a solution ( I have been a customer for 40 + years and you came very close to loosing my business)he could not understand my reasoning, he was very very poor. Finally he transfered me to a person in Promotions who was excellent and the problem was solved in a timely manner.",5
323036,23-JAN-12,18-JAN-12,Borhen,,fr,174.92.165.155,joe-anne.grondin@sympatico.ca,14653370,000000122646410,5,5,,3
323037,23-JAN-12,22-JAN-12,Azza,,fr,204.214.7.2,louseb@sympatico.ca,14701808,000000122741838,5,5,Tout a été parfait,5
323038,23-JAN-12,19-JAN-12,Nelson,,en,65.95.95.136,allinson@sympatico.ca,14661154,000000122683161,1,1,"Call from Supervisor providing new password to unblock email was set for 10 to noon today, January 23.  Call did not come and I called tech support, was given password that unblocked.  I had to place the call myself in spite of the promised call from Bell.  My entire morning was wasted sitting waiting for the call from Bell",1
323521,24-JAN-12,23-JAN-12,Ashley,,en,67.70.163.131,va3pa@sympatico.ca,14713552,000000122768050,4,3,"Wait times were excesive while operator tried to resolve the problem. The problem BTW, has been ongoing for 9 months.",3
323522,24-JAN-12,23-JAN-12,Bob,,en,70.53.101.9,chub.baxter@sympatico.ca,14706996,000000122761210,2,4,,2
323523,24-JAN-12,23-JAN-12,Sulochana,,en,70.24.4.85,mchell@bell.net,14710860,000000122765074,5,5,The accent of the person made it more difficult to understand the instructions given....this is probably just my unfamiliarity with hearing accents in general.. not a specific criticism of the person who assisted me,5
323524,24-JAN-12,22-JAN-12,Julio,,en,98.82.96.131,liz@sympatico.ca,14701718,000000122742960,1,1,fixed it-I have been in florida 10 years put sympatico on holiday loan for 4 months and never lost email. This year I did and your agent said I had to reactivate and pay the home charge$50. to use email! Disgusting-service is terrible,1
323525,24-JAN-12,23-JAN-12,Eka,,en,67.69.244.94,mccabeamanda@sympatico.ca,14710848,000000122762390,3,3,It would be great if you honored the terms of my 1 year agreement so i didn't have to keep making calls to customer service to resolve billing issues. I do not have time to keep contacting Bell about billing issues.,3
323526,24-JAN-12,23-JAN-12,Amanda,,en,70.76.139.95,blaffin@bell.net,14706450,000000122760415,5,5,Sometimes difficult to understand the person I'm talking to. Their English is not very good.,4
323527,24-JAN-12,23-JAN-12,Pamela,,en,174.93.231.135,jackie_worth@sympatico.ca,14709010,000000122754188,5,5,Nothing...service was excellent,5
323528,24-JAN-12,23-JAN-12,Pamela,,en,70.51.254.97,tom.cil@sympatico.ca,14713410,000000122768701,5,5,everything was fine,5
323529,24-JAN-12,20-JAN-12,Kali,,en,192.197.178.2,teske-fall@sympatico.ca,14686064,000000122712256,5,5,"Nothing, it was excellent!",5
323530,24-JAN-12,19-JAN-12,Vaishnavy,,en,67.70.42.148,n.brian.moffatt@sympatico.ca,14669688,000000122684227,3,1,,3
323531,24-JAN-12,23-JAN-12,Fourat,,fr,74.198.164.132,jean.chateauneuf@sympatico.ca,14709178,000000122768503,1,2,Explication claire des nouveaux forfaits et dédommagement approprié,2
323532,24-JAN-12,23-JAN-12,Yosra,,fr,76.69.179.86,y.sanfacon@sympatico.ca,14713842,000000122762115,5,4,,5
323533,24-JAN-12,09-JAN-12,Aprajit,,en,207.219.118.34,a.hoilett@sympatico.ca,14536142,000000122425960,5,5,,
323534,24-JAN-12,23-JAN-12,Walter,,en,76.64.148.63,kate.rogers2@sympatico.ca,14709712,000000122768975,5,3,,5
323535,24-JAN-12,23-JAN-12,Stephen,,en,76.64.148.63,kate.rogers2@sympatico.ca,14709714,000000122765202,5,5,,5
323536,24-JAN-12,23-JAN-12,Aleem,,en,70.49.83.248,jacmun@sympatico.ca,14709016,000000122756713,5,3,,5
323537,24-JAN-12,22-JAN-12,Kevan,,fr,70.53.171.207,mlabonte55@bell.net,14702624,000000122745000,5,2,votre adresse de hotmail c'est vous qui controler et je ne suis pas d'accord,5
323538,24-JAN-12,23-JAN-12,Kevin,,en,174.88.4.132,danny.bowers@sympatico.ca,14707338,000000122762363,2,2,"I wanted to have a manager call mne and I'm still waiting for the call. 
I was on hold 3 different times and waited over 45 minutes each time. Twice I gave up.",4
323539,24-JAN-12,23-JAN-12,Oscar Ernesto,,en,65.92.53.194,jjwrobel@sympatico.ca,14709354,000000122756442,4,4,,4
323540,24-JAN-12,23-JAN-12,Melinda,,en,70.51.148.148,kristi.cross@sympatico.ca,14709908,000000122757932,5,5,You could offer specials to long term customers and keep them up to date on available discounts and changes to programing without having to call in.,4
323541,24-JAN-12,23-JAN-12,Salvador,,en,174.88.52.73,tanmic@sympatico.ca,14713242,000000122762290,3,3,Tell me he was switching me to another person.,4
323542,24-JAN-12,23-JAN-12,Samiha,,fr,76.68.199.104,marco-denis@sympatico.ca,14710600,000000122765789,5,5,,5
323543,24-JAN-12,23-JAN-12,Ajay,,en,74.12.36.86,eastwooddm@sympatico.ca,14707788,000000122768538,5,5,made the phone number more accurate on my bill,5
323544,24-JAN-12,23-JAN-12,Lise,,en,76.70.78.71,alain.robert1@sympatico.ca,14705878,000000122762984,5,5,nothing first time i can say that i call bell and all 3 person i talked to were more than great,4
323545,24-JAN-12,21-JAN-12,Dashrathan,,en,70.50.20.40,ddj1152.bayes@sympatico.ca,14689346,000000122721581,5,5,,5
323546,24-JAN-12,23-JAN-12,Abderrahmen,,fr,67.68.222.77,clodf@sympatico.ca,14707084,000000122756270,3,2,,5
323547,24-JAN-12,23-JAN-12,Ben Bourouba,,fr,67.68.222.77,clodf@sympatico.ca,14707082,000000122757728,5,5,,5
323548,24-JAN-12,13-JAN-12,Armando,,en,70.52.221.138,bklunder@sympatico.ca,14590756,000000122532487,4,4,"Not sound so glad that it was an APple issue.
The logistics explained between the two might have helped.",3
323549,24-JAN-12,23-JAN-12,Flahi,,fr,69.157.138.167,boulou@bell.net,14706540,000000122767431,5,5,,5
323550,24-JAN-12,23-JAN-12,David,,en,70.27.34.192,gerry.chambers@sympatico.ca,14708342,000000122758676,5,5,,5
323551,24-JAN-12,22-JAN-12,David,,en,70.29.126.250,roberthobson@sympatico.ca,14703902,000000122747924,5,5,Everything worked out very well.,5
323552,24-JAN-12,21-JAN-12,Karingula,,en,174.89.27.179,b.hasler@sympatico.ca,14688004,000000122736466,1,1,Solved the problem I was told I would get an email in 24-48 hours... I called after 72 hours waiting to see if the problem is solved. Please get people that know what they are doing and can understand what you are saying.,2
323553,24-JAN-12,20-JAN-12,Houcem,,fr,174.89.247.189,catherinebelisle@sympatico.ca,14675924,000000122699032,5,5,,5
323554,24-JAN-12,17-JAN-12,Edward,,en,74.14.97.11,rcossitt@sympatico.ca,14643704,000000122621674,5,5,,3
323555,24-JAN-12,06-JAN-12,Amine,,fr,184.144.216.204,pelma@sympatico.ca,14514344,000000122373631,4,4,faire un résumé au téléphone et envoyer une liste des modifications apporté au forfait.,4
323556,24-JAN-12,22-JAN-12,Zaid,,en,70.27.97.173,iguy_67@sympatico.ca,14700342,000000122743021,4,4,,4
323557,24-JAN-12,23-JAN-12,Amine,,fr,184.145.175.224,michel.leblanc6@sympatico.ca,14710980,000000122765406,,,"Je n'ai jamais fait d'appel internet le 23 janvier. Possible de verifier s.v.p. et me faire un retour.

Merci",
323558,24-JAN-12,23-JAN-12,Caroline,,en,174.95.189.60,lorr.thompson@sympatico.ca,14710262,000000122758408,5,5,"Nothing, it was the best experience I have ever had with Bell",5
323559,24-JAN-12,23-JAN-12,Jessica,,en,74.12.81.32,timlee@sympatico.ca,14713360,000000122761489,5,5,Offer faster than my current maximum 2Gb internet service (we are only street in neighbourhood with inferior  dated infrastructure),2
323560,24-JAN-12,20-JAN-12,Rahim,,en,64.231.0.70,sandra.barr@sympatico.ca,14684938,000000122701765,1,1,,2
323561,24-JAN-12,23-JAN-12,Ben,,en,184.145.7.76,gmkrs@bell.net,14708478,000000122766788,5,4,nothing,4
323562,24-JAN-12,20-JAN-12,Sana,,fr,70.29.233.6,noetan@sympatico.ca,14683128,000000122695363,5,4,,4
323563,24-JAN-12,22-JAN-12,Haythem,,fr,70.27.222.226,alain.gascon@sympatico.ca,14697444,000000122741408,2,1,"bien sur!! et tres facilement en plus.......
",2
322025,25-JAN-12,24-JAN-12,Michael,,en,70.53.194.147,technotrade@sympatico.ca,14727562,000000122795868,1,1,I called Bell a second time and was very well received by DAVID,3
322026,25-JAN-12,24-JAN-12,Walid,,fr,70.52.37.134,judgedredd08@sympatico.ca,14721246,000000122803621,1,1,les personne qui nous repon il son d un autre pays et il nous conprent pas du tout quand on est quebecoie,1
322027,25-JAN-12,24-JAN-12,Rym,,fr,65.92.39.151,jeanclaudelariviere@sympatico.ca,14720580,000000122790591,3,4,c est tres bien ,4
322028,25-JAN-12,24-JAN-12,Daniel,,en,174.94.28.207,bpdesign1@sympatico.ca,14715890,000000122790797,1,1,"we were in the middle of the call discussing the speed of the ineternet, and the line started to beep and the senior technician/supervisor was GONE...and they did not call back!!!",2
322029,25-JAN-12,18-JAN-12,Zulfiquar,,en,70.49.14.77,lubomir.zachar@sympatico.ca,14640818,000000122642380,1,1,have knoledgable people,1
322030,25-JAN-12,24-JAN-12,Lorrey,,en,65.94.105.136,dbourdeau@bell.net,14717408,000000122786209,5,5,nothing more,5
322031,25-JAN-12,23-JAN-12,Zohra,,fr,70.29.203.203,h.alarie@sympatico.ca,14708618,000000122757498,4,4,J'avais déjà une confirmation que le changement serait fait en novembre pour le retour du modem et j'ai quand même été facturée en janvier... je crois qu'il y a un manque de communication entre les services..,4
322032,25-JAN-12,24-JAN-12,Iris,,en,76.69.150.77,yolande.bissonnette@sympatico.ca,14728672,000000122800714,5,5,Nothing as yhe techician was extremely patient with a computer nerd.,5
322033,25-JAN-12,24-JAN-12,Gayathri,,en,76.69.142.227,bshettler@sympatico.ca,14716048,000000122793356,5,5,Hire more representatives with Gayathri's skills and people care approach - she is a terrific ambassador for Bell! ,5
322034,25-JAN-12,23-JAN-12,Mohamed,,fr,67.68.65.167,dcoste@sympatico.ca,14707432,000000122759516,1,1,"Me transférer à un responsable qui peut prendre des décision car cela peu vous coûter un client fidèle qui deviens de moin en moin.  Pourquoi vous plus vieux client se sente regulièrement flouer???
J'avais 3 services avec vous ,  J'ai maitenant 2 services et actuellement je magasine pour aller ailleur avec les 2 services qui me reste",2
322035,25-JAN-12,24-JAN-12,Yousri,,fr,70.52.167.76,claudetteapprioual@sympatico.ca,14716774,000000122788883,5,5,"Tout a été résolu parfaitement, rien à améliorer.",5
322036,25-JAN-12,24-JAN-12,Katrina,,en,76.69.195.152,h.ciale@sympatico.ca,14719486,000000122784870,4,4,lower rates,4
322037,25-JAN-12,24-JAN-12,Mohammed,,en,184.145.28.44,erbpap@sympatico.ca,14718244,000000122789775,5,5,service was great,5
322038,25-JAN-12,24-JAN-12,Evangeline,,en,70.49.2.10,jhamblin1@sympatico.ca,14720758,000000122788943,5,5,Evangeline was excellent.,5
322039,25-JAN-12,24-JAN-12,Lorrey,,fr,68.171.65.132,pa-sma@sympatico.ca,14724498,000000122787926,5,4,,5
322040,25-JAN-12,23-JAN-12,Justin,,en,174.94.23.99,best.mckibbin@sympatico.ca,14706360,000000122767802,4,4,,4
322041,25-JAN-12,24-JAN-12,Patricia,,en,65.92.112.131,rshostal@sympatico.ca,14726142,000000122793067,4,3,"The info provided by Patricia was helpful, however because of the nature of the Samsung mobile phone and my following conversation with the Samsung Tech help was that Samsung assistance was useless",5
322042,25-JAN-12,24-JAN-12,Alvaro,,en,76.71.151.118,bonnie.foerster061@sympatico.ca,14715824,000000122792271,3,3," after an attempt to resolve my inquiry unsuccessfully, then told i would have to wait at least two hours before someone would get back to me, or i needed to make the call again for service to restore my internet,""an honest explaination would have been  more appreciated....."" 
when I CALLED BACK back and chatted with another technican only to discover they cannot repair the error and i need to use another slower method of connecting to my internet..",4
322043,25-JAN-12,24-JAN-12,Nicholas,,en,174.92.170.218,luyah@bell.net,14722636,000000122803942,5,5,Hire more guys like Nicholas,5
322044,25-JAN-12,24-JAN-12,Nawel,,fr,50.100.132.172,rmi.barrette@sympatico.ca,14725824,000000122782723,5,5,"Conseillère très polie ! Elle a su répondre efficacement à mes questions.
Donc rien à améliorer, il faut continuer à donner du bon service comme celui que j'ai reçu.",5
322045,25-JAN-12,24-JAN-12,Brett,,en,74.14.173.156,gstamatopoulos@sympatico.ca,14719396,000000122793098,3,3,"Your product and technical support are superior.

However as for your billing department, which make 80% mistakes on bills, probably on purpose because we are always charged more, can go to hell. They should all be fired.",1
322046,25-JAN-12,23-JAN-12,Gopinath,,en,70.50.177.108,hares2u@bell.net,14708656,000000122760612,4,1,tech. person was to come jan.23rd but never came. son was home all day waiting,3
322047,25-JAN-12,24-JAN-12,Abdul,,en,184.144.134.216,pdowen@bell.net,14724776,000000122805614,3,,hire better technicians,3
322048,25-JAN-12,24-JAN-12,Lilian,,en,67.70.68.251,sproy@bell.net,14726976,000000122787593,5,4,,3
322049,25-JAN-12,24-JAN-12,Adnen,,fr,70.51.197.225,ritalemelin@bell.net,14725752,000000122798890,1,1,,
322050,25-JAN-12,24-JAN-12,Vincent,,en,74.15.78.67,j_humphries@bell.net,14720170,000000122799270,1,1,"Have a person who speaks English answering your phones.  Have these jobs done by persons in CANADA.  I could hear many voices in your call centre to the point that I could hardly hear the person to whom I was speaking.  He did not resolve my issue and I disconnected the call with him.  Bell's service is very poor compared with Rogers, whom we switched from.  ",1
322051,25-JAN-12,24-JAN-12,Gattu,,en,65.92.146.138,4jsand1p@bell.net,14713980,000000122782127,5,5,nothing,5
322052,25-JAN-12,24-JAN-12,Suraj,,en,64.231.204.167,kpatey@bell.net,14721774,000000122790161,5,4,,3
322053,25-JAN-12,24-JAN-12,Drew,,en,70.50.89.211,aphillips9@bell.net,14715082,000000122798359,5,5,There was nothing he could have done better Drew was great ,5
322054,25-JAN-12,24-JAN-12,Samantha,,en,67.71.11.135,daveharold@sympatico.ca,14717302,000000122789258,4,4,Reduce the connection time. Thanks,5
322055,25-JAN-12,24-JAN-12,Rym,,fr,184.144.232.226,jeannetted35@sympatico.ca,14720604,000000122787110,5,5,,5
322056,22-JAN-12,21-JAN-12,Ahmed,,fr,67.70.147.208,robertfantamour@bell.net,14695110,000000122726985,5,,"J ai appelé une premiere fois samedi martinnvers 0h30 le 21 janvier pour un probleme de connexion. Lr préposé a été tres impatient avec moi, me disant que c a ne devenait fatiguant de le faire répéter, que si ca fonctionnait pas avec lui, qu il m encverrait vers un agent car je comprenais pas ce qu il voulait me dire, je faisais les fonctions qu il me disait de faire mais
ca ne marchait pas et il semblait s impatiienter davantage, alors je ai dis poliment que je lui spuhait une belle journée et que je mettais fin a l appelet j ai racroché. Par la suite j ai résolu mon probleme par moi-meme ",5
322057,22-JAN-12,21-JAN-12,Daniel,,en,70.26.116.113,wplatzer9@sympatico.ca,14696914,000000122738566,5,4,"Nothing, jose was a great help in resolving my issue
Willi",5
322546,23-JAN-12,16-JAN-12,Mohamed,,fr,67.68.110.220,claire136@sympatico.ca,14622568,000000122599189,2,1,"Probablement que la personne manquait de connaissance ou d'expérience chez Bell. Le suivi suite à l'échec ne s'est jamais concrétisé tel qu'il devait le faire. Il aurait dû demander l'aide d'un plus expérimenté afin d'apprendre et de mieux répondre à nos besoins. Heureusement, c'est un cas isolé.",4
322547,23-JAN-12,21-JAN-12,Vijayashanti,,en,74.14.4.237,dwbh@sympatico.ca,14689768,000000122734787,4,4,n/a,5
322548,23-JAN-12,21-JAN-12,Luis,,en,64.229.231.135,noreen@sympatico.ca,14694174,000000122730397,4,4,nothing,5
322549,23-JAN-12,22-JAN-12,Houssem,,fr,184.145.218.89,famille.lemay@sympatico.ca,14699554,000000122745949,4,4,,4
322550,23-JAN-12,22-JAN-12,Med Anis,,fr,70.48.156.242,rollandearchambault@sympatico.ca,14703942,000000122745183,5,5,C'était très bien,5
322551,23-JAN-12,16-JAN-12,Vijay,,en,184.144.27.217,Mz.Diva@bell.net,14620416,000000122597070,4,4,the understanding of what he is talking about the parts,5
322552,23-JAN-12,19-JAN-12,Mokhles,,fr,76.67.176.41,faresk@sympatico.ca,14664520,000000122690307,4,5,aviser le client de son depassement sur iternet,5
322553,23-JAN-12,20-JAN-12,Kathy,,en,74.12.173.176,yintrinh@sympatico.ca,14686986,000000122713281,4,5,"Actually, for many years now I have been paying over $60 for my internet service when I don't even come close to using that much.  I know it is up to me to call and change my plans but would have been nice to know I could have saved over $15/ month.  Otherwise I am happy that I got a discount credit for a year at least.",
322554,23-JAN-12,20-JAN-12,Wissem,,fr,69.162.137.134,raymon_raymon7@sympatico.ca,14684144,000000122718582,5,4,,4
322555,24-JAN-12,23-JAN-12,Skander,,fr,174.92.236.232,sylvain.beauregard4@sympatico.ca,14713186,000000122767651,2,2,avoir un systeme de dépannage en boutique car j'utilise internet pour mon travail donc je ne peux attendre quelques jours sans l'avoir,2
322556,24-JAN-12,22-JAN-12,Ronald,,en,64.229.186.180,omanphilbin@sympatico.ca,14703060,000000122751204,4,4,,5
322557,24-JAN-12,23-JAN-12,Leni,,en,69.158.71.15,rlegresley@sympatico.ca,14712270,000000122756646,4,4,,4
322558,24-JAN-12,23-JAN-12,Elvis Francisco,,en,97.76.21.10,linstead@sympatico.ca,14710184,000000122766338,5,5,Nothing.  The young man was very knowledgeable and gave me good information.,5
322559,24-JAN-12,23-JAN-12,Elsy,,en,70.51.221.76,keninoverdrive@sympatico.ca,14709778,000000122764409,2,2,As usual..Got no help !!,1
322560,24-JAN-12,23-JAN-12,Michael,,en,70.24.89.30,rlaughton@sympatico.ca,14712262,000000122760786,5,5,"No issue with Michael and his service - it was great. The only issue is why did I have to do that - speak to Michael?

I should have been able to get all of this information off the web site or at the Bell store in Milton. The web site and stores are focused at the ""New Customers"" so we the ""Old Customers"" feel a little left out. Why should we have to revert to dealing with our issues over the phone?",3
322561,24-JAN-12,23-JAN-12,Luis,,en,70.27.28.133,dell_5@sympatico.ca,14707468,000000122762094,5,5,"Only a field trip by the technician would have been better, but I know that is a pipe dream .",5
322562,24-JAN-12,23-JAN-12,Luis,,en,70.49.83.193,johnsfam@sympatico.ca,14709464,000000122753860,5,5,,5
322563,24-JAN-12,23-JAN-12,Chandler,,en,64.228.142.184,richard.greene@sympatico.ca,14712204,000000122756940,5,5,"Nothing could have been better on this problem.Your people were completely able to look after me & It was a pleasure to deal with people that spoke true English,with whom I could understand.",5
322564,24-JAN-12,23-JAN-12,Md Jihed,,fr,174.91.17.6,x_aude@sympatico.ca,14713836,000000122757291,2,2,On m'a imposé qu'un technicien vienne à la maison. J'appelais pour comprendre la nature des travaux et les informations que j'ai reçues lors de cet appel étaient erronées. Il m'a fallu trois appel pour obtenir la bonne réponse (une chance que j'avais une vague idée de ce que je devais savoir...),3
322565,24-JAN-12,23-JAN-12,Anis,,fr,76.67.187.225,guy_lavigne@sympatico.ca,14708586,000000122762280,5,5,,5
322566,24-JAN-12,23-JAN-12,Hanen,,fr,76.68.175.48,normor@sympatico.ca,14711488,000000122753990,4,4,,4
322567,24-JAN-12,23-JAN-12,Dana,,en,70.29.46.147,kim.fletcher1@sympatico.ca,14709834,000000122761737,5,4,Called me or E mailed me regarding my reduced plan is up!! Would I like to renew it? I am a dedicated and reliable costumer I think I deserve that.,4
322568,24-JAN-12,12-JAN-12,Harathi,,en,184.147.9.138,busybee4me@sympatico.ca,14577828,000000122511522,5,4,,5
322569,24-JAN-12,23-JAN-12,Latregan,,en,76.65.62.25,kieucongtoai@bell.net,14709824,000000122764517,4,4,,5
322570,24-JAN-12,23-JAN-12,Sharon,,en,174.92.103.37,ronstew@bell.net,14712392,000000122761468,4,4,I had gone over my usage limit on the internet even though I had insurance.  The rep was very helpful in showing me how to check my usage going forward and upped my insurance limit to cover future eventualities. The rep was very friendly and informative. The only thing I was dissappointed with was that I was not offered a partial reimbursement for some of the past two months excess usage fees. ,
322571,24-JAN-12,23-JAN-12,Lorie,,en,70.49.245.3,randywright@sympatico.ca,14712042,000000122761478,4,4,"Use my name ... with sincerity, with want to serve ... etc.  You CS agent was good ... however, give Quebec Hydro a call, just as and example, I feel like I am talking with a good friend that sincerely wants to help.  yes, I did say Quebec Hydro ... interesting huh?",4
322572,24-JAN-12,03-JAN-12,Amine,,fr,70.51.197.208,jean.garneau@sympatico.ca,14463918,000000122302533,4,2,Le problème a été résolu pour une journée mais il est réapparu. Je désire une solution permanente,4
322573,24-JAN-12,23-JAN-12,Stacey,,en,70.49.81.250,nrjones@sympatico.ca,14711506,000000122759256,5,5,"Nothing, really. Stacey was very effective and helpful in helping me.",5
322574,24-JAN-12,23-JAN-12,Ramzi,,fr,65.93.156.58,y.stgeorges@sympatico.ca,14713846,000000122768761,5,4,"sans comentaire
sauf la langue  parler .....trop vite",4
322575,24-JAN-12,23-JAN-12,Eddy,,en,174.94.31.66,chuck.brenda@bell.net,14706998,000000122764057,3,4,,3
322576,24-JAN-12,23-JAN-12,Ammar,,fr,50.100.131.143,claire.touchette@sympatico.ca,14707024,000000122757515,5,5,tous à été bien merci,5
322577,24-JAN-12,20-JAN-12,Christine,,en,76.67.81.171,k.straughan@bell.net,14680392,000000122695840,2,2,"knowing all the options of payment that was available, only finding out from another phone call made to another representive who was very kind and expland clearly to resolve issue. thankyou",3
322578,22-JAN-12,21-JAN-12,Gregorio,,en,70.51.253.96,chris.mccomb@sympatico.ca,14688816,000000122727539,5,4,"I must thank you for your patience, Gregory.  I think it took an hour and a half.  If you listen to the recording you will know what a problem we had.",5
322579,22-JAN-12,21-JAN-12,Sahali,,fr,74.15.157.128,p.m.guy@sympatico.ca,14694314,000000122724740,5,5,,5
322580,22-JAN-12,21-JAN-12,Roy,,fr,174.95.236.21,lynnguilbeault@bell.net,14692890,000000122729047,4,5,,5
323039,23-JAN-12,22-JAN-12,Zaid,,en,70.53.42.235,tvk57@sympatico.ca,14705068,000000122740093,5,4,,5
323040,23-JAN-12,22-JAN-12,Chenrup,,en,65.93.169.11,SteinFamily@bell.net,14697268,000000122750165,2,2,,1
323041,23-JAN-12,22-JAN-12,Sylvain,,en,64.231.25.50,arnulf@sympatico.ca,14697732,000000122744033,4,5,,5
323042,23-JAN-12,22-JAN-12,Naim,,fr,174.88.247.225,etienne.lachance@sympatico.ca,14699517,000000122746218,3,2,le courriel rentre mais impossible d'envoyer un message,4
323043,23-JAN-12,22-JAN-12,Mohammed,,en,69.159.223.38,michaelks@sympatico.ca,14702476,000000122747889,5,4,The service call for internet problems was handled great. But our overall experience with Bell has been terrible and you are way too expensive so we are looking into another company to lower our costs.,1
323044,23-JAN-12,22-JAN-12,Rudolf,,en,64.231.13.217,j.pocock@sympatico.ca,14700432,000000122745898,5,5,,5
323045,23-JAN-12,18-JAN-12,Benjamin,,en,64.231.213.254,breezycreeks@sympatico.ca,14648646,000000122665081,3,3,"He was very polite; I appreciated his good command of language.  
But in solving the problem I called about other problems were created which necessitated me having to call 611 again. ",3
323046,23-JAN-12,22-JAN-12,Sondes,,fr,65.94.6.252,y-TILMATINE@sympatico.ca,14705390,000000122746306,4,3,"m'éviter une nuit blanche pour régler un problème de connection sans fil, ou du moins mieux me diriger vers la solution comme l'a compris Mme Sondes en voyant que le problème est d'ordre logiciel hors de son département.",2
323047,23-JAN-12,22-JAN-12,Mohamed Alaeddine,,fr,70.55.136.136,lgilissen@sympatico.ca,14701636,000000122748870,5,5,Non absolument pas,5
323048,23-JAN-12,22-JAN-12,Casey,,fr,174.93.134.103,r.aupin@sympatico.ca,14703538,000000122747447,4,4,ne pas tutoyé,5
323049,23-JAN-12,21-JAN-12,Mohammed,,fr,76.64.137.87,khagop1@bell.net,14680630,000000122720786,5,1,,4
323050,23-JAN-12,22-JAN-12,Afroze,,en,174.92.50.178,sanbar@sympatico.ca,14704190,000000122744293,5,5,Nothing at all. I was completely satisfied with evereything. Thank you.,5
323051,23-JAN-12,21-JAN-12,Med Amine,,fr,184.148.218.82,cybelle53@sympatico.ca,14689104,000000122728565,5,1,"ne pas me dire que le technicien allait me rappeller dans une heure, alors qu'il vient tout jeste de le faire, soit 49h30 plus tard",4
323052,23-JAN-12,22-JAN-12,Robert,,en,184.151.127.156,judy.donnelly@sympatico.ca,14701098,000000122740071,5,5,,5
323053,23-JAN-12,17-JAN-12,Alex,,en,70.24.25.168,antolich@sympatico.ca,14633708,000000122628074,5,5,,4
323054,23-JAN-12,22-JAN-12,William,,en,66.207.200.114,cedarham1@sympatico.ca,14698386,000000122752239,5,5,William was excellent to work with and resolved the issues with the wireless connection.,5
323055,23-JAN-12,21-JAN-12,Aymen,,fr,70.54.165.206,courmille@sympatico.ca,14689036,000000122733513,4,4,,4
323056,23-JAN-12,16-JAN-12,Moses,,en,70.27.97.111,joleary9@sympatico.ca,14626280,000000122595748,5,5,It would seem your Loyalty people could communicate better with the Technical people. A Loyalty person advised by way of a phone call that you were improving my Internet speed - it then developed that without a new modem I could not connect to the Internet. When I reported the disconnect to 310-surf a service rep  - Kevin - was dispatched the same day - he replaced the modem and had me back in business promptly  - he represented BELL very well - very professionaly. ,5
323057,23-JAN-12,21-JAN-12,Gabriela,,en,64.231.178.164,perre@sympatico.ca,14694476,000000122725791,3,4,Sales rep needed help to configure my computer for email on IE 9. I think more training may help. ,3
323058,23-JAN-12,22-JAN-12,Mehdi,,fr,69.157.136.246,cloutier.ginette@sympatico.ca,14698580,000000122751770,4,5,rien,4
323059,23-JAN-12,22-JAN-12,Jose,,en,70.31.73.66,fire14@bell.net,14699618,000000122741165,4,1,"This is a new account with bell as of Frid. Jan.20/12.  I am still having problems getting my e-mail out as it has been blocked by Bell. I am trying to be patient but I think that this should be resolved now. There are too many places that I have been directed to.  I left another provider because of Bells reputation.  At this moment I amm very unhappy, not the service but the run around.  ",
323060,23-JAN-12,22-JAN-12,Jose,,en,174.95.205.186,s.makq@sympatico.ca,14704104,000000122741803,4,4,,5
323061,23-JAN-12,22-JAN-12,Leila,,fr,174.89.229.191,lmvenne@bell.net,14701754,000000122741584,3,4,"Parler à un représentant au Québec plutôt quand Afrique .Je suis Québéquois Moi.Mais je remercie la Dame, elle à été très patiente avec Moi car j'avais de la difficulté à l'entendre . J'avais toute les misères à la comprendre.  Merci à cette Dame  ",
323062,23-JAN-12,22-JAN-12,Jose,,en,67.71.85.241,cherylann_1@sympatico.ca,14698456,000000122747422,5,5,,5
323063,23-JAN-12,31-DEC-11,Melvin,,en,184.148.127.24,jh.pearson@sympatico.ca,14434426,000000122239806,4,4,When you take over the computer and do your thing with it -- I sit in awe and am very thankful for your service to an old time who normal just stumble along -- Thanks again JOHN ,4
323064,24-JAN-12,23-JAN-12,Manel,,fr,76.109.8.232,marcellaprade@bell.net,14710588,000000122756302,5,4,"Marel,votre conseillere fut tres courtoise avec une diction claire et un ton plaisant.Elle a resolu mon probleme rapidement et avec expertise.
  ",5
323065,24-JAN-12,21-JAN-12,Thorat,,en,184.147.36.61,hemmf@sympatico.ca,14690848,000000122729422,5,5,,4
323066,24-JAN-12,23-JAN-12,Wynbert,,en,70.76.139.95,blaffin@bell.net,14706452,000000122759864,5,5,,4
323067,24-JAN-12,23-JAN-12,Mustapha,,fr,174.92.182.72,steve.annie@sympatico.ca,14713078,000000122759675,4,4,la cie aurait du offrir les rabais proposer bien avant pour éviter une multitude de frais...,4
323068,24-JAN-12,12-JAN-12,Mustapha,,fr,174.94.71.9,isabelle.cote070@sympatico.ca,14581420,000000122506770,4,4,tout était bien,4
323069,24-JAN-12,22-JAN-12,Mohammed,,en,184.145.25.117,reg.lori@sympatico.ca,14703672,000000122739734,1,1,too many things to list totally dis gusted with bell has to be something better tech supposed to be here6to 9 jan 23 no show no call came jan 24 12pm the problem was outside internet service getting worse cust service non existent ,1
323070,24-JAN-12,23-JAN-12,Jenette,,en,74.12.61.138,tandrup52@sympatico.ca,14713240,000000122759671,4,4,(no comment),4
323071,24-JAN-12,23-JAN-12,Houssem,,fr,70.29.168.125,jaquesleroux@sympatico.ca,14709112,000000122767917,4,5,"Quand on appelle le soutien technique on
tombe toujours au mauvais endroit et on doit êtredirigé ailleurs,.on m'a donné le NO à appeler et ce n'était pas le bon.Apres 3 appels je l'ai finalement eu.",4
323072,24-JAN-12,21-JAN-12,Romeo,,en,64.228.137.212,susan.vaillancourt@sympatico.ca,14696102,000000122732959,,,my wireless does now not work thanks,
323073,24-JAN-12,23-JAN-12,Emmanuelle,,fr,70.24.234.201,lotfi.chaari@sympatico.ca,14710268,000000122759358,4,5,,4
323074,24-JAN-12,23-JAN-12,Nelly,,en,70.26.136.141,peter.ruderfer@sympatico.ca,14711788,000000122761860,3,3,NOT set off my panic alarm and had police dispatched to my home!!  NOT disconnected my internet in the first place earlier this month.,2
323075,24-JAN-12,22-JAN-12,Dhia,,fr,70.27.223.201,apodgorski@sympatico.ca,14697696,000000122746494,5,5,rien,5
321614,21-JAN-12,20-JAN-12,Lisa,,en,174.88.0.16,gerrynlorraine@sympatico.ca,14678366,000000122700135,5,4,"Why were we asked to present ourselves at a Bell Center before you would update our internet service? From where we live it is 40 kms. to the nearest one. Lisa was very friendly and helpful. Both Lorraine and I found her most helpful, and would be happy to have her assist us in the future. This employee is a keeper!
In the past I have had dealings with Bell Call Centers in some other country. The people there could not understand me nor could I understand what they were saying, and I came close to going to another provider. Lisa has done a lot to restore my faith in your company.
We still are curious we are required to present ourselves at a Bell Center? ",4
321615,21-JAN-12,20-JAN-12,Loyda,,en,70.53.25.110,diane1959@bell.net,14677070,000000122716891,5,5,,5
321616,21-JAN-12,19-JAN-12,Alex,,en,70.51.27.8,akram.y@sympatico.ca,14661010,000000122680144,1,1,Train the customer service representatives to be more understanding towards customer needs. I was trying to tell Bell that my internet was out of service and this was my second call in one day to fix my internet. I work from home and lost $500 worth of work as a result of this. ,1
321617,21-JAN-12,20-JAN-12,Arcadius,,fr,67.68.181.36,huguette.chagnon080@sympatico.ca,14679044,000000122697578,5,5,rien,5
321618,21-JAN-12,20-JAN-12,Asir raja,,en,174.92.115.120,wpmountain@sympatico.ca,14686842,000000122714950,3,3,"Shorter wait times, louder associates, quieter music",3
321619,21-JAN-12,20-JAN-12,Jeannette,,en,69.159.111.138,gmisener@sympatico.ca,14678510,000000122698999,5,5,,5
321620,21-JAN-12,20-JAN-12,Joelle,,en,184.145.109.158,rhammond1@bell.net,14684332,000000122712475,3,2,"The problem is not the person I spoke to ...I have all my services with Bell (phone, TV, Internet and 3 cell phones) to take advantage of bundles and keep cost down and the only service I am satisfied with is the home telephone service. With the satellite TV every service is broken into bits and every thing is another fee $5 $10...I get sports in HD in french for free but if I want to watch the same game in HD English I must pay extra for it...the HD service is available and you incrementalize everything to keep bumping up the prices on my bill ...with regard to the internet...In order to save money I recently join a free month with Netflix and for $8/month I had a great selection of movies that you cannot compete with the price ...one movie on your network is $8 ...but then you lowered the unlimited internet to 25 GB and I had to pay a $16 usage fee due to watching movies on Netflix from going over your usage cap...now I have cancelled Netflix and I will wait until my term with Bell is up Then I will look at other options to keep cost down..I do not accept Mega corperations gouging customers for $5 here and &10 there when we already pay exorbitant prices for entertainment.",2
321621,21-JAN-12,20-JAN-12,Dinesh,,en,72.91.212.27,janron5@sympatico.ca,14679482,000000122700313,5,5,,5
321622,21-JAN-12,20-JAN-12,Temsu,,en,70.50.99.163,gail.stone@sympatico.ca,14678194,000000122715065,4,4,Fixed it the first time I called earlier in the day,4
321623,21-JAN-12,20-JAN-12,Joseph,,en,174.91.81.72,f.delany@sympatico.ca,14677832,000000122708295,4,5,,5
321624,21-JAN-12,19-JAN-12,Mohammed,,en,65.93.106.208,arthur.murray@sympatico.ca,14661514,000000122687327,4,5,have a canadian answer the phone,4
321625,21-JAN-12,20-JAN-12,Gunson,,en,70.27.21.47,jgandhi@sympatico.ca,14679810,000000122718181,4,4,Need to improve faster internet.,5
321626,21-JAN-12,20-JAN-12,Houssem,,en,69.157.149.16,normand.bourassa@sympatico.ca,14683154,000000122708061,5,5,Make it easier to find the regular telephone# of sympatico support. The 310 # does not work from our PBX system.,5
321627,21-JAN-12,05-JAN-12,Evan,,en,70.48.166.207,gary.kurlicki@sympatico.ca,14493694,000000122356281,4,4,"better communication between departments, I was being billed for a service I was not receiving for 3 months, please review the book that was written to resolve my issues. 
Waiting to see if credits will be applied to my account. ",3
321628,21-JAN-12,20-JAN-12,Brenda,,en,70.26.142.162,d_dcarmount@sympatico.ca,14676624,000000122700677,5,5,,5
321629,21-JAN-12,20-JAN-12,Vladimir,,en,76.64.105.219,d.boluk@sympatico.ca,14676592,000000122715745,5,5,,5
321630,21-JAN-12,20-JAN-12,Zulfiquar,,en,70.24.4.73,mingram@bell.net,14682572,000000122715352,5,4,Nothing....thank you for your help.,5
321631,21-JAN-12,20-JAN-12,Joy,,en,69.157.22.119,gillreilly@sympatico.ca,14678438,000000122712648,5,5,,5
321632,21-JAN-12,20-JAN-12,Martine,,en,69.158.34.35,dalet@sympatico.ca,14676656,000000122709187,4,4,,5
321633,21-JAN-12,16-JAN-12,Andrea,,en,67.68.221.142,taso-helen@sympatico.ca,14631586,000000122611728,4,2,Resolve my problem.,3
321634,21-JAN-12,20-JAN-12,Kim,,en,174.89.69.17,jiro7@sympatico.ca,14679900,000000122708356,4,4,,4
321635,21-JAN-12,19-JAN-12,Rahul,,en,184.147.235.216,joanne162@sympatico.ca,14666780,000000122692286,4,4,I am satisfied with the service.,5
321636,21-JAN-12,20-JAN-12,Mohamed Amine,,fr,74.14.206.30,gilbert040@sympatico.ca,14678410,000000122717328,4,4,rien,4
321637,21-JAN-12,20-JAN-12,Gunson,,en,174.95.132.96,ron127@sympatico.ca,14684638,000000122710263,5,5,Can't think of anything.,5
321638,24-JAN-12,14-JAN-12,Pradeep,,en,174.88.217.195,june.alexander2@sympatico.ca,14606820,000000122569859,3,4,"It should not have taken the previous 2 calls and a visit to my computer store to confirm that the problem was with the modem.  I had indicated in previous conversations that this had been the problem in the past NOT MY COMPUTER.  Why don't you check your equipment first before causing me all this frustration, anger and inconvenience?
J. Alexander",2
321639,24-JAN-12,12-JAN-12,Linda,,en,174.95.93.120,febeard@sympatico.ca,14580028,000000122524842,5,5,"Everything was fine - no suggestions.
The representative was particularly helpful and patient.",5
321640,24-JAN-12,23-JAN-12,Emmanuel,,en,64.228.144.136,tdvalente@sympatico.ca,14713268,000000122755862,5,5,all was fine,4
321641,24-JAN-12,23-JAN-12,Slah,,fr,70.29.248.171,pmongeau@sympatico.ca,14711906,000000122763773,4,4,Obtenir le support technique d'un technicien du Québec par un transfert lors d'une conversation téléphonique avec le technicien de Tunisie comme la Loi du Québec l'exige.,2
321642,24-JAN-12,23-JAN-12,Feres,,en,70.49.52.241,mariemp@bell.net,14710662,000000122764429,2,3,"The first person who answered I could
hear very well,then I was transferred to a young man I think,he sounded so far away I could not understand what he
was saying, so half of what he said I did not understand.",3
321643,24-JAN-12,23-JAN-12,Marc-andre,,en,74.14.180.191,jonij2@sympatico.ca,14709492,000000122758485,4,4,,5
321644,24-JAN-12,23-JAN-12,Francis,,en,65.94.126.89,masyed@bell.net,14710768,000000122761334,5,5,Cannot define,4
322058,22-JAN-12,09-JAN-12,Perumalla,,en,74.12.124.120,Lyndavanlee@sympatico.ca,14536034,000000122451697,2,1,"I guess this call was transferred to Perumalla and she took over.  We were cut off during our conversation, but she did call back.  Very annoying cause I tried to call back to Bell and was dreading going through the initial call centre routine.  It was my understanding that a technician would call me later that night or Tues. morning and that did not happen.  Because the problem was intermittent I thought that it was resolved, but it wasn't and waited until I wouldn't have to wait so long to get through and called early Sat. morning (Jan. 14) I do believe this misunderstanding occured because Perumalla had to repeat everything she wanted me to do about 3 times on average, cause I wasn't  picking up on her accent and the phone line was very soft (hard to hear).    ",3
322059,22-JAN-12,21-JAN-12,Ahmed,,fr,50.100.136.132,lychartrand@bell.net,14692868,000000122734687,5,5,Mes besoins ont été totalement adressés.,5
322060,22-JAN-12,21-JAN-12,Ronald,,en,74.15.244.5,jdwil@bell.net,14691358,000000122728809,1,1,"I have no idea why he would need my dates of birth and then asked for my sin number or credit card number as I have been with bell for around 30years and had internet with you off and on for around 10. I also have bell TV for the last ten years and I did not think these questions where appropriate as I feel that the info could be used to steel my identity. If you need this iformation after all these years then I am going someplace else.
James Wilson
905-702-9816 ",1
322061,22-JAN-12,21-JAN-12,Mohamed Abdelkader,,fr,69.159.162.96,jean-francois36@bell.net,14691360,000000122733945,5,5,rien de plus,5
322062,22-JAN-12,21-JAN-12,Mindy,,en,65.92.102.83,thompsli@sympatico.ca,14696380,000000122735716,5,5,,5
322063,22-JAN-12,21-JAN-12,Eya,,fr,174.93.189.6,rogeryo@sympatico.ca,14695158,000000122732224,4,4,,5
322064,22-JAN-12,21-JAN-12,Sudhakar,,en,69.159.67.226,erkki_9@sympatico.ca,14689976,000000122722185,4,4,,4
322065,22-JAN-12,21-JAN-12,Ali,,en,64.231.164.125,konigjoe@sympatico.ca,14692268,000000122727833,5,5,hire more people like the one that helped me. find workers that can do more than read from a manual,4
322066,22-JAN-12,21-JAN-12,Julio,,en,70.30.2.62,marilia@bell.net,14693178,000000122724061,5,5,Nothing,5
322067,22-JAN-12,21-JAN-12,Noureddine,,fr,184.144.237.123,lyd-pat@bell.net,14692870,000000122732576,5,5,,5
322068,22-JAN-12,21-JAN-12,Maxime,,fr,67.70.26.16,steve.harvey@sympatico.ca,14696012,000000122727849,4,5,,5
322069,22-JAN-12,02-JAN-12,Janice,,en,174.119.10.84,george.mitchell025@sympatico.ca,14447936,000000122277743,5,5,,5
322070,22-JAN-12,02-JAN-12,Franssesca,,en,174.119.10.84,george.mitchell025@sympatico.ca,14447938,000000122277907,5,5,,5
322071,22-JAN-12,21-JAN-12,Natalia,,fr,174.93.245.111,genos@sympatico.ca,14690424,000000122725361,5,4,J'ai eu un service efficace et très rapide.,5
322072,22-JAN-12,20-JAN-12,Abir,,fr,174.91.233.134,ertipwosg@sympatico.ca,14677760,000000122696505,5,5,,4
322073,22-JAN-12,21-JAN-12,Karingula,,en,70.27.189.50,jobucci@sympatico.ca,14691680,000000122726831,1,1,the techs did not know what they were doing The first tech completly screwed up my computer> the only person that helped was in your business department. I resolved the problem my self after 5 hrs on the phone. After 20 yrs with your company I was not happy. Like I said the lady in the business department was very professional and helpful. For your techs I thnk a lot more training would help!!,2
322074,22-JAN-12,21-JAN-12,Ronald,,en,206.47.201.184,jeff.craig@sympatico.ca,14691450,000000122729164,1,1,I was on the phone with 2 different dept. for 50 min.and still did not resolve my problem.Your getting too big and your customers will suffer,2
322075,22-JAN-12,21-JAN-12,Shinoj,,en,174.95.201.243,barb.marty@sympatico.ca,14688042,000000122728189,5,5,There was nothing that could have been improved. The rep was extremely knowledgable and very helpful and pleasant to work with.,5
322076,22-JAN-12,20-JAN-12,Raj,,en,74.14.129.88,ecanderson1@sympatico.ca,14677496,000000122711391,5,4,,5
322077,22-JAN-12,21-JAN-12,Mohammed,,en,184.145.88.108,djbutchart@sympatico.ca,14689554,000000122721628,3,1,"The problem was the fault of the agent I talked to at Bell loyalty call centre on friday morning.

",3
322078,22-JAN-12,20-JAN-12,Lila,,en,74.14.5.34,lpservice@sympatico.ca,14681360,000000122701465,5,4,,4
322079,22-JAN-12,21-JAN-12,Ashwini,,en,70.26.35.115,cybled@sympatico.ca,14689108,000000122723745,4,4,That's fine Thank you.,5
322080,22-JAN-12,21-JAN-12,Naveen,,en,67.68.13.250,lora.sg@bell.net,14692722,000000122726225,5,5,"I was impressed with Naveen and his questions, his help and his quick wit!",3
322081,22-JAN-12,21-JAN-12,Nadine,,en,69.158.173.163,mhupe03@sympatico.ca,14693558,000000122722603,5,5,"My experiences calling in this week after receiving a recorded call was awful. Being kept on hold, having to explain that the technician who came last Saturday SHOULD have done the work outside and I didn't have to be home fell on deaf ears. I spent two LONG phone calls this week troubleshooting, explaining this to them only to find out yesterday that I was right and I had no reason to have spent 2 - 40 minute phone calls trying to figure out what's wrong was a complete waste of my time. I also had to wait for a technician from 8:00 - 12:00 when he arrived and confirmed my suspicions. The work needed to be done at the box.

Agreeing to the new ""cheaper"" service, I believe was a mistake. All that time (one week) when all you had to do was install the service at the box.

I am expecting a one-week credit for no internet service (from Saturday, 15 January to 21 January 2012).

The person I spoke to yesterday (20 January) to find out the techn's ETA was extremely pleasant, and the technician who arrived (Jason) was competent and very pleasant.

Otherwise, your phone techs read scripts trying to troubleshoot, did not listen when I told them I didn't need to be home and you wasted nearly 6 hours of my time waiting for no reason.

And then I was told that I needed to call in (waiting in queues forever) to receive a credit. ",2
322082,22-JAN-12,21-JAN-12,Shakeel,,en,76.69.33.169,samandjake@sympatico.ca,14695422,000000122728760,5,5,,5
322083,22-JAN-12,21-JAN-12,Amine,,fr,184.144.191.148,brunetroger@bell.net,14688478,000000122738181,4,1,"Mon problême n'as pas été résolu,j'ai r'appelé plus tard j'ai toujour le même problême.",
322084,22-JAN-12,18-JAN-12,Cristobal,,en,74.15.56.54,pkeir@sympatico.ca,14657134,000000122668109,3,3,"The rep. was helpful, but I was unable to get the result I have come to expect when I call for support.  ",5
322085,22-JAN-12,21-JAN-12,Mohamed,,fr,65.92.165.3,lauterre@sympatico.ca,14692488,000000122728284,4,4,rien de plus,4
322086,22-JAN-12,21-JAN-12,Martina,,en,74.14.34.21,jfw266@sympatico.ca,14691560,000000122728740,5,5,Everything was perfect! Thank you very much.,5
322581,22-JAN-12,21-JAN-12,Deepika,,en,67.70.197.228,hwyrr@sympatico.ca,14690968,000000122728013,3,1,"fix the problem all the rep had to do was being able to transfer my information herself. Not her fault BELLS for not allowing the rep to do a next step herself without ME CUSTOMER having to wait 20 MINUTES

I SERIOUSLY AM CONSIDERING CANCELLING FROM BELL WHO I HAVE BEEN A LONGTIME PAYING CUSTOMER SINCE FOREVER!!!",2
322582,22-JAN-12,21-JAN-12,Walid,,fr,174.89.231.25,nitram.e@sympatico.ca,14694150,000000122728062,1,1,"n'a pas pris le temps de savoir exactement la provenance du probleme
nous a dit que c'etait notre ordi alors que c'etait la connexion avec Bell, la 2e intervenante a rélé le probleme",2
322583,22-JAN-12,21-JAN-12,Cherine,,fr,174.89.231.25,nitram.e@sympatico.ca,14694148,000000122733137,4,4,,3
322584,22-JAN-12,17-JAN-12,Justin,,en,76.64.94.243,gravelle@bell.net,14637834,000000122622683,5,4,You could automaticaly apply the latest offers and deals to your loyal customers that don't cause problems intead of just rewarding the people that complain and cause problems.,3
322585,22-JAN-12,21-JAN-12,Aymen,,fr,70.53.178.131,madomoreau@bell.net,14692976,000000122728047,3,1,"Le ""rooter"" sans fil n'est pas en fonction. On m'a dit de communiquer avec Toshiba pour activer WIFI. ",4
322586,22-JAN-12,18-JAN-12,Robert,,en,76.69.150.198,clam1@sympatico.ca,14649396,000000122659884,4,4,,3
322587,22-JAN-12,21-JAN-12,Abderrahmen,,fr,74.15.116.205,lpsarianos@sympatico.ca,14692786,000000122731832,4,4,"J'aurais voulu que le technicien ait le temps de me dire comment je pouvais vider les items effacés sur le serveur. Je les avais effacés sur mon ordinateur mais il semble que le tout s'accumulait sur sur hotmail. J'avais reçu un message me disant que mon compte hotmail était à son maximum mais comme je n'ai pas de compte hotmail, j'avais pensé que c'était une erreur. Il aurait fallu que l'on donne plus d'explications lors du message. Pour une personne âgée comme moi qui utilise l'internet plus pour plaisir que pour affaires, ce n'était pas clair. Plusieurs personnes à qui j'ai parlé ignoraient aussi que hotmail était associé à sympatico.
Je me demande aussi si le service de sécurité de Bell peut être corrompu et causé des problèmes.
",4
322588,22-JAN-12,21-JAN-12,Carolina,,en,76.70.90.67,johewalder@sympatico.ca,14691724,000000122738114,4,2,"I was impressed how fast it was to get through to a representative. She seemed to be knowledgeable, but was unable to fix the problem.",3
322589,22-JAN-12,04-JAN-12,Awatef,,fr,70.30.160.71,omar24000@bell.net,14484188,000000122330492,5,1,faire le suivi des demandes,4
322590,22-JAN-12,15-JAN-12,Tracy,,en,76.67.67.237,john.shamess081@sympatico.ca,14615776,000000122577015,5,5,,5
322591,22-JAN-12,21-JAN-12,Afroze,,en,64.231.212.42,jjankovic@sympatico.ca,14691604,000000122728330,5,4,,4
322592,22-JAN-12,21-JAN-12,Aroua,,en,174.88.158.228,edalbec@sympatico.ca,14689846,000000122726404,4,4,,4
322593,22-JAN-12,21-JAN-12,Walid,,fr,70.48.52.251,marcbinette@sympatico.ca,14693088,000000122733787,4,5,,4
322594,22-JAN-12,20-JAN-12,Divya,,en,64.231.27.191,norman.fenton@sympatico.ca,14683150,000000122720226,5,5,,5
322595,22-JAN-12,21-JAN-12,Carolina,,en,209.226.119.35,clairegordon@sympatico.ca,14688876,000000122738568,4,3,"The problem is not with the technical help, it is with BELL when on the unusual occasion I might receive a lengthy mail and I am repeatedly disconnected during the receiving process and cannot retrieve my mail. This was a case of only three mails and apparently one had to be removed to allow the other two to be received.  I have previously complained about this matter and you do nothing about it.  It is most aggravating and a costly waste of my time and yours.  Please call me re this matter. 613 733 2948",3
322596,22-JAN-12,21-JAN-12,Luis,,en,65.95.80.189,jcoakwell@sympatico.ca,14691327,000000122737674,5,5,,5
322597,22-JAN-12,20-JAN-12,Sergio,,en,184.151.63.182,jocelynebutler@bell.net,14680028,000000122718404,5,4,No,5
322598,22-JAN-12,21-JAN-12,Cesar,,en,76.67.96.132,godlewski.paul@sympatico.ca,14690568,000000122738660,4,4,,4
322599,22-JAN-12,21-JAN-12,Shinoj,,en,76.67.96.132,godlewski.paul@sympatico.ca,14690572,000000122736671,5,4,,5
322600,22-JAN-12,19-JAN-12,Karen,,fr,65.94.10.156,pbourque000@sympatico.ca,14670348,000000122694164,5,5,,5
322601,22-JAN-12,21-JAN-12,Wilson,,en,69.159.68.253,wendy.earl@sympatico.ca,14696810,000000122737907,1,1,Hire technicians that are familiar with Macintosh computers.,1
322602,22-JAN-12,20-JAN-12,Shakeel,,en,184.144.146.131,salmmonte16@sympatico.ca,14684904,000000122710284,5,5,,5
322603,22-JAN-12,21-JAN-12,Deepika,,en,76.67.161.73,fisher10@sympatico.ca,14690135,000000122735286,5,4,been more helpful and customer focused on my 1st attempt to remedy the problem,2
322604,22-JAN-12,21-JAN-12,Claudia,,en,76.64.57.159,roy.scott@sympatico.ca,14695240,000000122725257,5,5,,5
322605,22-JAN-12,20-JAN-12,Yves,,fr,64.228.84.215,tiking2@sympatico.ca,14686198,000000122719354,4,5,,5
322606,22-JAN-12,20-JAN-12,Moises,,en,76.67.4.149,adhunt@sympatico.ca,14660910,000000122694834,2,1,"MY WINDOWS PROBLEM STILL HAS NOT BEEN
RESOLVED ....  IM WAITING FOR A CONTACT
BACK SAYING MY WINDOWS MAIL HAS BEEN
UNBLOCKED.
MY REFERENCE NUMBER IS 122694834 WHICH
WAS GIVEN TO ME ON JANUARY 20, 2012  AT
12:30AM TORONTO TIME.
WOULD SOMEONE GET BACK TO ME SOOOOON
THANKS ....ALEX.",
322607,22-JAN-12,21-JAN-12,Yves,,en,64.231.201.87,shirleycfulton@bell.net,14695704,000000122728477,4,4,was satisfied with the techn.,5
322608,22-JAN-12,21-JAN-12,Gayathri,,en,69.157.55.193,bill.ross2@sympatico.ca,14688262,000000122725128,5,5,,3
322609,22-JAN-12,21-JAN-12,Mohamed Ali,,fr,184.144.193.49,yolandelaliberte@sympatico.ca,14696990,000000122738549,4,5,"Je suis satisfaite et ça été très vite pour parler au technicien, Mohamed d'Algérie...il doit cependant y avoir de bons techniciens au Québec...ça manque chez Bell",4
322610,22-JAN-12,21-JAN-12,Gustavo,,en,69.156.93.130,horgunmah@bell.net,14690912,000000122729417,5,5,Nothing better coulbe done,5
322611,22-JAN-12,18-JAN-12,Karthika,,en,70.53.112.249,snowy.owl@sympatico.ca,14658730,000000122653806,1,1,this staff spent over an hour trying to fix my password for outlook email and then insisted it was a Microsoft problem...even though it was quite clear that the error messages were in regard to the sympatico server. I phone microsoft as she insisted only to find out it was not their issue. Another hours was wasted that night.,
322612,22-JAN-12,20-JAN-12,Priyojoy,,en,64.231.115.76,norquay1@sympatico.ca,14683168,000000122719704,2,1,Have someone without a pronounced accent available.,2
322613,22-JAN-12,18-JAN-12,Matthew,,en,70.49.5.203,wayneunruh@sympatico.ca,14660012,000000122654098,4,4,,4
322614,22-JAN-12,21-JAN-12,Chaabane,,fr,70.24.232.241,danic10@sympatico.ca,14689184,000000122723355,4,4,,5
322615,22-JAN-12,22-JAN-12,Mohamed Ali,,fr,70.50.153.121,lavallee-azzi@bell.net,14692492,000000122738938,5,5,,4
322616,22-JAN-12,21-JAN-12,Jay,,en,64.229.208.128,jared.ethier1@sympatico.ca,14691260,000000122721956,5,5,,3
322617,22-JAN-12,21-JAN-12,Shirley,,fr,69.159.91.55,araymond000@sympatico.ca,14687850,000000122721791,5,5,,5
323076,24-JAN-12,23-JAN-12,Zaccheus,,en,70.24.155.203,jemcivor@sympatico.ca,14709240,000000122767996,3,1,When you called back the next day (at suppertime) you wanted to do more testing which was supposed to have been tested overnight. ,2
323077,24-JAN-12,17-JAN-12,Khan,,en,64.229.7.113,monifad@sympatico.ca,14642166,000000122639633,1,1,Give proper information.  I was told that if I installed a dry loop that my line would not be disconnected.  The next day my line was disconnected and I could not get in thouch with my children.  This was a big inconvenience for me and caused so much stress.,1
323078,24-JAN-12,23-JAN-12,Lohith,,en,184.144.69.176,bearv@sympatico.ca,14706296,000000122759764,3,4,i was transferred 5 times until i spoke to a woman named June,3
323079,24-JAN-12,23-JAN-12,Mohamed Abdelkader,,fr,69.156.63.120,pmurphy8@sympatico.ca,14711911,000000122764814,5,5,RIEN DU TOUT,5
323080,24-JAN-12,23-JAN-12,Elizabeth,,en,65.95.208.244,lesmar@sympatico.ca,14710118,000000122768854,5,5,nothing,5
323081,24-JAN-12,20-JAN-12,Bradley,,fr,184.145.221.156,ssylvain007@sympatico.ca,14685550,000000122718853,2,1,"Lors de cet appel, la pesonne nesemb lait connâitre vraiment le service FIB et me disait autre chose contraire à ce qu'on m'avait déjà dit dont qu,il n'était pas nécessaire que l'intallateur de FIB entre dans la maison. De toute façon cet apel n'avait plus d'importance car le service Bell que je voulais vraiment parler était fermé et que je devais rappeler le lendemain pour tenter de résoudre tous les problèmens des dernières semaines. Le lendemain j'ai rappeler et une personne du secteur Loyauté s,est occupé de mon dossier. A Suivre",3
323082,24-JAN-12,23-JAN-12,Charles,,en,174.91.64.179,peterdippolito@sympatico.ca,14711796,000000122762108,4,4,,4
323083,24-JAN-12,23-JAN-12,Tom,,en,174.91.64.179,peterdippolito@sympatico.ca,14711798,000000122761098,4,4,,4
323084,24-JAN-12,23-JAN-12,Maria,,en,174.91.64.179,peterdippolito@sympatico.ca,14711800,000000122760726,3,3,,4
323085,24-JAN-12,23-JAN-12,Faouzia,,fr,76.70.62.215,benoit.brizard@sympatico.ca,14706330,000000122765556,5,5,Tres satisfait,5
323086,24-JAN-12,18-JAN-12,Mohamed Ahmed,,fr,65.92.211.220,nelson.camara@sympatico.ca,14656334,000000122654858,5,5,,5
323087,24-JAN-12,22-JAN-12,Tejaswvi,,en,64.231.167.196,maban@sympatico.ca,14701968,000000122750323,5,5,,5
323088,25-JAN-12,20-JAN-12,Malek,,en,69.157.182.13,e.levinzon@sympatico.ca,14677458,000000122717106,5,4,To stop raising my bill for internet service. It went up by 25% last year and later it went up again by 1 dollar again.I did not get anything else more for my internet service after this increase.I would like to pay the same price as before 40 dollars per month tax included.My response to the next question is based on the increase of my bill not on the service gotten at this date from agent Malek.,3
323089,25-JAN-12,24-JAN-12,Haythem,,en,70.24.182.249,ghafari@sympatico.ca,14719070,000000122806601,5,4,nothing the person who answered was very helpful.,5
323090,25-JAN-12,24-JAN-12,Domnic Francis,,en,174.92.234.233,haupt@sympatico.ca,14719608,000000122794827,1,1,have a representative that speaks English properly,
323091,25-JAN-12,24-JAN-12,Gopinath,,en,69.158.39.8,trevor.weigel@sympatico.ca,14727956,000000122799170,5,5,,5
323092,25-JAN-12,24-JAN-12,Salvador,,en,76.68.20.231,s_leroux@sympatico.ca,14726244,000000122802607,1,1,fix my problem,1
323093,25-JAN-12,24-JAN-12,Borhen,,fr,67.70.77.29,ablanchard5@sympatico.ca,14714418,000000122788083,5,5,riens !,5
323094,25-JAN-12,25-JAN-12,Aymen,,fr,67.70.25.224,gerardcaron@sympatico.ca,14719036,000000122808342,5,5,,5
323095,25-JAN-12,24-JAN-12,Imran,,en,70.50.129.206,ttkocsis@sympatico.ca,14728004,000000122783951,2,1,"he promised to call back 4 hours after our initial conversation, to complete the task, I had called about.
He did not call.",2
323096,25-JAN-12,24-JAN-12,Walid,,fr,216.208.205.93,larojack@sympatico.ca,14721964,000000122789601,5,1,"J'estime que je paie cher pour le service internet de base. Nous n'avons pas accès au service internet rapide et je le déplore grandement. Le service se rend à moins d'un kilomètre de chez moi, et ici Bell a décidé de ne pas donner le service disant qu'il n'y avait pas assez de consommateurs. 








",2
323097,25-JAN-12,24-JAN-12,Luis,,en,174.95.133.20,mbunting@sympatico.ca,14723288,000000122806994,2,1,"I'm trying to upgrade my internet plan, but my order (#OOMCH48J) was somehow cancelled. I was not notified of this or why it was cancelled at all. Now I must wade through your automated answering service to try to reach the business office and get this resolved. I would like to know how this order got cancelled without my knowledge and how I can get it reinstated asap. ",3
323098,25-JAN-12,25-JAN-12,Marco,,fr,69.157.154.108,amaretto001@sympatico.ca,14714798,000000122808473,5,5,,5
323099,23-JAN-12,22-JAN-12,Tyrone,,en,65.94.107.209,lady.ashley@sympatico.ca,14701458,000000122742889,1,1,"This was not the fault of the customer care representative.  I booked this installation two weeks ago for this date of January 22nd, and asked for a confirming call the day before to set the time I would be home.  I then find out you want a nine hour window to send someone.  This is completely unacceptable.  I have a business that I have to be at and so does my wife. Nine hours away is not acceptable.  So we split the day up so she was here in the morning and I was here in the afternoon. As it came to 5:00 pm I called again to see if we were to be accomodated by you.  I was told that the service was coming.  They did not arrive by 5:00 so after another wait I called and cancelled the installation.  I cannot sit at home for hours on end waitng for someone to show up at their leisure.  You need to be more precise on times that servicing will be done. If everytime that I need service it is a nine plus hour wait, I do not need anything that badly.",1
323100,23-JAN-12,22-JAN-12,David,,en,216.145.98.19,pdebellis@sympatico.ca,14703234,000000122742758,5,5,"I have no complaints, my issue was addressed in a timely matter",5
323101,23-JAN-12,20-JAN-12,William,,en,70.53.25.94,schraenkler@bell.net,14685050,000000122697702,5,5,,4
323102,23-JAN-12,22-JAN-12,Sabrine,,fr,69.157.230.97,louis.delage@sympatico.ca,14701790,000000122739848,5,5,Rien du tout,5
323103,23-JAN-12,22-JAN-12,Baltharaj,,en,70.51.66.221,terryshari@sympatico.ca,14704864,000000122747528,4,4,"Please have John watson call me at 613-834-9788 or cell at 613-868-8773.

Thank You ",5
323104,23-JAN-12,22-JAN-12,Wayne,,en,174.95.139.146,sixteez@sympatico.ca,14704440,000000122751109,5,5,Nothing comes to mind it was All good. ,5
323105,23-JAN-12,22-JAN-12,Dilli,,en,64.228.136.143,garbagegutz@sympatico.ca,14699826,000000122739369,3,3,"look at my activity log. i've been on the phone with bell twice a month since june 2011. either bell screws up my bill, or i have major internet issues. i'm getting ready to switch to cocego so i dont have to be on the phone with bell for 30 minutes each time trying to resolve my issues.",1
321645,24-JAN-12,23-JAN-12,Robert,,en,74.15.241.248,ldgibson@sympatico.ca,14710068,000000122759819,3,1,There was no supervisor to speak to. We left a message to have one call us and no one has called.This message was left with Robert.We had previously called and waited over 63 minutes to speak to someone and finally we hung up.Before speaking to Robert we waited over 20 minutes. This is not his fault but when you send letters out telling customers that their internet service is being discontinued then as a service company you should be proactive to ensure customers are not waiting a ridiculous amount of time on the phone. It is poor customer service and your front line workers have to hear about it. ,2
321646,24-JAN-12,23-JAN-12,Joseph,,en,74.14.96.27,sonny7@sympatico.ca,14712966,000000122755759,4,3,,5
321647,24-JAN-12,23-JAN-12,Paula,,en,216.218.29.206,contantfamily@bell.net,14707132,000000122767941,3,4,I find it frustrating that there are sales for new costumers but when an existing costumer wants to upgradw they must pay full price.  ,3
321648,24-JAN-12,23-JAN-12,Gayathri,,en,184.147.20.91,ppaquin@bell.net,14711930,000000122755469,2,1,"I recieved a phone call by a representitive who claimed they would lower my bill concerning my rental fees for the satilite recievers. That was fine until I asked for a confirmation number or a referemce number. The response I got was that he would send me an email to this mail box which I did not recieve. Now I don't have a reference number or email, no way to confirm my savings since this was the second time someone from your office made the same phone call. I expect compensation, I recieve Shaws flyers and they look really attractive right now!!!!! Also recently I made a call to your office to upgrade my reciever from regular to regular HD. I was told that I would be charged for the technician's visit to install reciever. I told representitive I am a tech don't need his visit or charges. She told me to go to any Bell centre to exchange the recievers. I went to Fergus outlet, they refused me out right, saying they weren't corporate that I had to go into Guelph to proceed. So I went to Stoneroad location, there a representitive said I never heard of this practice, and called your office. NOW you can't begin to imagine my LOVE for Bell!!!!!!I'm being arragant!!! I was extremely fustrated to no end. I wasted my time, gas, energy and patience on a wild goose chase. On the telephone with yet another representitive she understood my situation and booked a technician to come to my home for today between 8am and 12pm(noon) this eamail is dated. Figure it out!!! It is now 10:07 and I have to leave for an appointment at 12pm(noon)and your technician still isn`t here, which means my schedule will be shuffled yet again due to bell irresponsibility. So I will begin to make inquiries to Shaw to convert over to them!!!! So am I happy with Bell...haha....you better come up with some nice compensation or kiss this customer gladly good-bye!!!! By the way I`ve never spoken to you, no contact with you what so ever, you have no clue as to the fustrations that Bell has put me through in the past 2 years. If I got started you have to start contacting sister companies, managers and different departments, I`m being patient in waiting for Bell Canada and Bell Mobility to finally get there t`s crossed and i`s dotted, so all I`m sharing with you is what you can see on your little monitor right now!!!!!!!",1
321649,24-JAN-12,23-JAN-12,Harjeeth,,en,69.158.12.246,vfattore@sympatico.ca,14713608,000000122764763,5,5,,5
321650,24-JAN-12,23-JAN-12,Meriem,,fr,65.92.221.134,richart@sympatico.ca,14712216,000000122754466,4,2,"Après ma conversation avec Meriem, elle est intervenue pour qu'un spécialiste me rappel pour trouver des solutions. Celui-ci m'a rappelé pour me dire que c'était un problème d'ordinateur et que je devais contacté un technicien personnel ou changer d'ordinateur. Je ne vois pas pourquoi je paie pour un service sophistiqué et plus cher si vous ne faites que vérifier que le service de sécurité fonctionne bien et que mon lien avec le réseau est suffisant. Je vais donc faire effectuer les corrections nécessaires pour ne pas payer pour des services inutiles.",3
321651,24-JAN-12,23-JAN-12,Silvia,,en,67.70.162.229,debrankin@bell.net,14707456,000000122760894,1,1,Make hardware like Modems and adapters available for purchase and pick-up. I work from home and can't wait 48 hrs for an adapter!,1
321652,24-JAN-12,23-JAN-12,Sarra,,fr,69.159.93.207,pierre.thomas2@sympatico.ca,14711842,000000122757753,3,2,"J'avais reçu + de 800 fois un courriel m'indiquant que le courriel que j'avais envoyé n'avait pu être transmi à mon ami. On m'a alors informé qu'il y avait un problême avec mon Outlook et que je devais le supprimer. Ultérieurement, un ami m'a téléphoné pour me dire que le problême était avec Vidéotron et qu'il était en voie d'être réglé. Je n'avais donc pas de problême avec mon Outlook que je n'avais pas encore supprimé. Le problême est maintenant réglé.
Pierre Thomas : tél : 450 668 7374 si vous désirez de + informations.",4
321653,24-JAN-12,23-JAN-12,Aprajit,,en,65.93.69.96,robin.bailey@sympatico.ca,14712336,000000122754960,5,5,have a Canadian location handle tech support. ,4
321654,24-JAN-12,16-JAN-12,Kota,,en,184.144.162.191,a.pacholka@sympatico.ca,14620526,000000122611045,5,4,,4
321655,24-JAN-12,23-JAN-12,Hanen,,fr,76.69.181.36,albanbazin@bell.net,14705892,000000122763122,5,5,,5
321656,24-JAN-12,23-JAN-12,Noureddine,,fr,76.67.149.92,henriettelaberge@sympatico.ca,14708726,000000122760456,5,5,,5
322087,22-JAN-12,21-JAN-12,Abderrahmen,,fr,184.145.212.165,cyrg@sympatico.ca,14689114,000000122733203,4,5,"Pendant le support à la configuration de mon modem, le technicien a pris l'initiative de vérifier la vitesse de transmission et a constaté qu'il était possible de l'améliorer, ce qui a été fait. La vitesse à passé de 5 Mbits à 6 Mbits, j'était bien content.

J'ai fait la demande de vérification de la vitesse au technicien de l'appel précédent et il m'a dit que  Mbits était le mieux que je pouvait avoir alors...",4
322088,22-JAN-12,20-JAN-12,Chaabane,,fr,174.95.121.239,mjean_53@sympatico.ca,14682626,000000122705608,5,5,,5
322089,22-JAN-12,21-JAN-12,Hatem,,fr,50.100.105.109,deby05@sympatico.ca,14689374,000000122730609,4,5,,4
322090,22-JAN-12,21-JAN-12,Anis,,fr,184.145.174.68,seangel12@sympatico.ca,14695562,000000122725141,5,4,"Rien d'autre. Anis a su m'aider et me faire comprendre en des termes courants car je ne suis pas trop familière avec le langage informatique.
Merci",5
322091,22-JAN-12,16-JAN-12,Mohammed Wasay,,en,70.24.182.206,left26@bell.net,14627124,000000122611203,5,5,,5
322092,22-JAN-12,21-JAN-12,Maria,,en,70.53.119.201,sarkydad@bell.net,14695498,000000122734303,5,5,Nothing. Your operative was excellent and solved my problem with expertise and a sympathetic manner.,5
322093,22-JAN-12,21-JAN-12,Geoff,,en,70.26.86.36,c.gilchrist@sympatico.ca,14688524,000000122726743,5,5,My home phone service issues could have had a better resolution but Geoff did his very best to address this.,4
322094,22-JAN-12,21-JAN-12,Wassim,,fr,76.64.111.64,helene.proulx1@sympatico.ca,14690838,000000122729006,5,5,VÉRIFICation de la vitesse que nous devons avoir (par Bell) avant que nous ayons à signaler le problème....,4
322095,22-JAN-12,21-JAN-12,Ali,,en,184.147.227.37,kathleen.sibley@sympatico.ca,14692072,000000122732089,5,5,nothing,5
322096,22-JAN-12,21-JAN-12,Mindy,,en,174.89.49.181,benjamin.rouben@sympatico.ca,14688172,000000122736499,5,5,Can't think of any,5
322097,22-JAN-12,21-JAN-12,Kaustabh,,en,174.94.61.108,helgee@sympatico.ca,14690842,000000122728741,2,1,fix it faster,3
322098,22-JAN-12,21-JAN-12,Sam,,en,70.26.173.24,ken.long@sympatico.ca,14692126,000000122732205,5,5,Nothing - it waw a very good experience,5
322099,22-JAN-12,20-JAN-12,Jennifer,,en,76.70.89.204,scheelar@sympatico.ca,14685048,000000122699731,5,5,nothing to change.,5
322100,22-JAN-12,21-JAN-12,Luis,,en,65.95.220.195,sseltzer@sympatico.ca,14695946,000000122731536,2,1,if the problem was not a bell problem i should have been told who to go to,4
322101,22-JAN-12,17-JAN-12,Mohammed,,en,70.29.26.32,r.msimpson@sympatico.ca,14643478,000000122616780,5,5,,5
322102,22-JAN-12,21-JAN-12,Saoussen,,fr,76.65.84.21,romck1@bell.net,14695176,000000122729062,2,1,"vous auriez pu me dire que le probleme serait réparé en dedans de 24 heures au lieu de 72 heures, ou j,aurait été satisfait.
Si les employés avait les bons outils de travail, peu etre que le service serait meilleur.
Maintenent,24 heures apres mon appel,le probleme est toujours le meme, mes contacts dans certains cas recoivent 30 fois le meme courriels. ",1
322103,22-JAN-12,21-JAN-12,Shirley,,fr,67.68.88.143,julieducoteau@sympatico.ca,14691962,000000122726649,5,5,J'ai fortement apprécié qu'on m'explique la cause de mon problème.,5
322104,22-JAN-12,21-JAN-12,Tyrone,,en,184.145.123.147,pat.fung@sympatico.ca,14694364,000000122723778,5,5,everything was good,5
322105,22-JAN-12,21-JAN-12,Nancy,,en,70.55.134.32,valerie.mcraesavard@sympatico.ca,14696600,000000122730904,5,5,,1
322106,22-JAN-12,21-JAN-12,Juan,,en,76.69.154.83,joydsmith@sympatico.ca,14691880,000000122730173,5,5, Jaun was amazing a real Gem finally got my problem resolved,5
322107,22-JAN-12,20-JAN-12,Mohan,,en,174.93.55.181,alfredkam@bell.net,14674460,000000122701562,5,5,,5
322108,22-JAN-12,20-JAN-12,Linda,,en,76.70.48.4,v.stumpf@bell.net,14686450,000000122706498,4,4,,4
322109,22-JAN-12,19-JAN-12,Tyler,,en,70.27.152.60,verreydt@bell.net,14673268,000000122688678,1,1,"Actually fix the issue, for starters. Take down correctly my new address which I provided to Bell on multiple occasions. 
Give me the actual service I was actually paying for (Fibe 16) instead of a limited and slow service (DL speed 2.4 instead of 16)",1
322110,22-JAN-12,20-JAN-12,Houcem,,fr,70.51.10.161,michel_jean_1@sympatico.ca,14682436,000000122706353,5,5,,5
322111,22-JAN-12,21-JAN-12,Jessica,,en,65.92.77.106,shorty10@sympatico.ca,14695712,000000122722090,5,5,,4
322112,22-JAN-12,20-JAN-12,Jay,,en,74.15.100.143,ivan.langdon@sympatico.ca,14679244,000000122704958,4,5,Make sure detailed costs are explained up front before a person signs up with no added costs after.,4
322113,22-JAN-12,21-JAN-12,Adnan,,en,70.52.175.40,cammun@sympatico.ca,14688552,000000122730515,5,5,It was simple and I received an answer to my question.,4
322114,23-JAN-12,21-JAN-12,Julio,,en,76.68.121.82,mfpowell@sympatico.ca,14693532,000000122736264,5,5,nothing,5
322115,23-JAN-12,21-JAN-12,Sonia,,fr,76.64.248.133,chartiergab@sympatico.ca,14688768,000000122732744,3,1,"Ce qui semble contradictoire ne l'est pas. Je suis totalement satisfaite pour sa façon de traiter avec moi, gentillesse et patience de Sonia. 
Elle n'a pas résolu le problème. C'est un autre qui l'a résolu. La solution que Sonia a proposée, de télécharger windows 7, n'était pas la bonne.
Merci pour les 2 qui ont tenté de m'aider.
G.Chartier.",5
322116,23-JAN-12,22-JAN-12,Lorie,,en,70.53.72.221,larry638@sympatico.ca,14701484,000000122746330,3,4,,4
322117,23-JAN-12,22-JAN-12,Daniel,,en,69.156.154.84,kanjeco@sympatico.ca,14701194,000000122751451,5,5,,5
322118,23-JAN-12,20-JAN-12,Walim,,en,96.21.84.129,mp3hell@sympatico.ca,14682786,000000122708545,5,5,"If Bell offers a better deal on some of its services, it will be great to let the customers know. I was paying a high price for my Internet service with Bell compare to its competitors until a Bell representative let me know that I can get Fibe Internet service which is faster and cheaper than what I have right now.",4
322119,23-JAN-12,22-JAN-12,Quintin,,en,76.67.64.88,iamawiseman@bell.net,14700318,000000122747478,5,5,,5
322120,23-JAN-12,17-JAN-12,Nafti,,fr,174.93.235.156,sylvain-lariviere@sympatico.ca,14645480,000000122633763,2,2,J'ai demandé l'assistance de niveau supérieur.,3
322121,23-JAN-12,13-JAN-12,Brenda,,en,70.50.200.226,dsimpson1@sympatico.ca,14592538,000000122539157,5,4,,4
322122,23-JAN-12,22-JAN-12,Ksouri,,fr,69.159.116.46,rejeanlafond@sympatico.ca,14703684,000000122741147,4,2,mais ce n est pas de la faute du représantant ,5
322123,22-JAN-12,21-JAN-12,Sahali,,fr,184.145.179.253,ionut.daicu@sympatico.ca,14691034,000000122726910,1,1,"Informer correctement les clients
",2
322124,22-JAN-12,21-JAN-12,Maria,,en,65.92.196.109,scout1@sympatico.ca,14695544,000000122738602,5,5,,5
322618,22-JAN-12,21-JAN-12,Hamdi,,fr,69.159.91.55,araymond000@sympatico.ca,14687852,000000122727035,5,5,,5
322619,22-JAN-12,21-JAN-12,Hector,,en,174.89.237.190,smartbarbie@sympatico.ca,14695822,000000122737393,5,5,,5
322620,22-JAN-12,21-JAN-12,Ashwini,,en,174.88.81.53,pfsdad@sympatico.ca,14694516,000000122721827,5,5,,5
322621,22-JAN-12,21-JAN-12,Oscar,,en,76.70.42.28,sheila.m@sympatico.ca,14695674,000000122732177,5,4,"I would like to have understood why the things Oscar told me to do resolved the problem when I had tried exactly the same thing several times before calling and it did not fix the problem. Not Oscar's fault - makes me suspicious that Bell has some kind of automatic periodic destabilizing feature to try to influence customers to upgrade to a more expensive package (""if you upgrade you won't have this problem"")",4
322622,22-JAN-12,21-JAN-12,Mary ruksana,,en,70.50.191.237,he-man@sympatico.ca,14690818,000000122735914,5,5,nothing everything was great,5
322623,22-JAN-12,20-JAN-12,Michael,,en,184.146.87.212,ledota@sympatico.ca,14681020,000000122709876,1,1,Once again poor service and feedback that wasted 1-2 hours of my time.  Dealing with Bell on the phone is usually a waster of time which we are forced to go through to get a service call.,2
322624,22-JAN-12,21-JAN-12,Farfar,,fr,76.65.120.84,mariepaulelafreniere@sympatico.ca,14693172,000000122737848,,2,je m ais pas communique avec personne le 21 janvier 2012 a 21 h 53,5
322625,22-JAN-12,21-JAN-12,Zied,,fr,70.26.181.234,lilianeblais@sympatico.ca,14692608,000000122736507,5,5,,5
322626,22-JAN-12,19-JAN-12,Yosra,,fr,76.71.177.101,labrecquen@sympatico.ca,14667704,000000122669686,3,3,Bcp de difficulté à converser avec la personne...,4
322627,22-JAN-12,21-JAN-12,Anah,,en,76.64.199.13,mdunham@sympatico.ca,14693446,000000122721525,5,5,Nothing,4
322628,22-JAN-12,21-JAN-12,Evangeline,,en,67.71.147.2,kexing.liu@sympatico.ca,14692180,000000122725839,5,5,,5
322629,22-JAN-12,21-JAN-12,Mohamed Hedi,,fr,69.156.163.178,rljd@sympatico.ca,14695058,000000122733327,5,5,tout est parfait merci,5
322630,22-JAN-12,21-JAN-12,Marco,,en,174.93.28.19,david.wood@sympatico.ca,14689292,000000122734781,4,4,,3
322631,22-JAN-12,21-JAN-12,Victor Gabriel,,en,64.228.212.50,fiske4@sympatico.ca,14690138,000000122722511,2,1,Have my call answered by someone in canada,2
322632,22-JAN-12,21-JAN-12,Edgar,,en,174.119.10.84,george.mitchell025@sympatico.ca,14690434,000000122737651,5,5,,4
322633,22-JAN-12,21-JAN-12,Roy,,en,70.48.213.236,kathbeattie@bell.net,14692066,000000122732789,4,4,,5
322634,22-JAN-12,20-JAN-12,Claudia,,en,70.53.105.76,frebar2@sympatico.ca,14678100,000000122716378,5,4,   wait time is very slow,4
322635,22-JAN-12,20-JAN-12,Mohamed,,en,70.53.51.105,ddlowry@bell.net,14676876,000000122715183,4,4,,5
322636,22-JAN-12,21-JAN-12,Jose,,en,65.92.41.100,dmiller_12@sympatico.ca,14689608,000000122733409,4,1,check that the issue was resolved,4
322637,22-JAN-12,21-JAN-12,Elyes,,fr,74.59.40.167,lsicard@sympatico.ca,14692800,000000122726433,4,5,,5
322638,22-JAN-12,21-JAN-12,Faten,,fr,74.59.40.167,lsicard@sympatico.ca,14692802,000000122721892,5,5,,5
322639,22-JAN-12,21-JAN-12,Ibtissem,,fr,67.68.170.198,gerald011@sympatico.ca,14690444,000000122731297,5,5,"Rien de plus ... tout était extra avec la dame ... merci! Je ne savais pas qu'il fallait que j'appelle Bell pour activer mon petit LapTop ... et surtout que j'ai un mot de passe pour aller me promener dans le sud ... alors merci encore ...
Lise",5
322640,22-JAN-12,21-JAN-12,Mohammed,,en,70.52.216.164,dsparker10@sympatico.ca,14689722,000000122726377,5,5,Nothing,5
322641,22-JAN-12,21-JAN-12,Souhaib,,fr,50.100.133.228,friverin@bell.net,14690276,000000122721882,5,5,,5
322642,22-JAN-12,21-JAN-12,Faqria,,en,65.94.122.159,Boudreauclan@bell.net,14687138,000000122724072,5,5,There was absolutely nothing that you could have done better to help me resolve the problem I was having with my Internet.,5
322643,22-JAN-12,21-JAN-12,Mike,,fr,24.203.78.248,cqsau@sympatico.ca,14689046,000000122724680,5,5,,5
322644,22-JAN-12,21-JAN-12,Sergio,,en,67.70.201.35,wiener1@sympatico.ca,14696850,000000122736836,4,4,He could of told me exactly who was trying to hack my e-mail address.,4
322645,22-JAN-12,21-JAN-12,Dilip,,en,64.231.45.37,sbsh@sympatico.ca,14695528,000000122729593,4,5,The first call I mde was cut off and the representative had my phone #. They should call back and tell you right from the begining that if you get cut off that they will call you back. ,2
322646,22-JAN-12,21-JAN-12,Asir raja,,en,69.156.98.41,chickade@sympatico.ca,14688794,000000122736171,5,5,,5
322647,22-JAN-12,21-JAN-12,Balaji,,en,70.51.98.6,jvos@bell.net,14691982,000000122736552,5,5,"Nothing to improve upon. I did not have to wait to access a technician and Lokesh was extremely efficient, patient, friendly and very knowleageable. Resolved all my concerns.
",5
322648,22-JAN-12,21-JAN-12,Daniel,,en,70.48.204.112,tm.gbads@sympatico.ca,14696432,000000122725683,5,5,Daniel was just the best. Nothing more to add but a raise for him. He knows the job very very well.,5
322649,22-JAN-12,21-JAN-12,Arthur,,en,70.53.92.68,sean.wagman@sympatico.ca,14695560,000000122721921,5,5,,5
322650,22-JAN-12,21-JAN-12,Paul,,en,70.31.227.246,williamryan@sympatico.ca,14696864,000000122738014,5,5,"nothen better, it was great service and was happy to speak to some one in canadafor a change.",5
322651,22-JAN-12,21-JAN-12,Niyaz,,en,64.229.184.100,jenniw@sympatico.ca,14691500,000000122726204,4,5,I was suprised how easy it was to get my email sorted out(never had a problem before) the person helping me was very helpful and I was able to follow along with the process without any problems,5
322652,22-JAN-12,20-JAN-12,Mourad,,fr,74.14.188.189,melanie.lussier7@sympatico.ca,14682266,000000122718084,4,4,"pas grand chose à part me donner plus d,info sur les ipod touch.... qui ne sont pas de votre ressort! ",5
322653,22-JAN-12,18-JAN-12,Kevin,,en,70.31.15.115,rojula@bell.net,14657916,000000122654428,4,4,,4
322654,22-JAN-12,21-JAN-12,Afroze,,en,184.145.71.212,richard_88@bell.net,14695006,000000122726697,4,4,,5
322655,22-JAN-12,21-JAN-12,Shinoj,,en,70.48.119.64,jeranne2@sympatico.ca,14691514,000000122738272,3,4,,3
322656,22-JAN-12,21-JAN-12,Dhanasekar,,en,70.50.187.183,missionlink@sympatico.ca,14693714,000000122738443,3,2,"He could not bring my computer task bar the way it was before, although he tried his best.",5
322657,22-JAN-12,20-JAN-12,Abir,,fr,70.30.179.178,cathy.arseneault@sympatico.ca,14675930,000000122703488,3,4,"me donner le bon numéro de téléphone 
à appeler pour parler à un technicien et prendre rendez-vous avec lui. J'ai dû faire 4 appels différents pour enfin être dirigée au bon endroit. De plus, vous faites de la fausse publicité en nous vendant l'internet fibe 7 dans mon secteur même si le service n'est pas disponible. Ce n'est pas honnête!",3
322658,22-JAN-12,17-JAN-12,Asir raja,,en,184.146.72.114,rsasjs@sympatico.ca,14644208,000000122640898,5,5,,5
322659,22-JAN-12,21-JAN-12,Ashley,,en,69.157.56.228,melanie.bale@sympatico.ca,14693472,000000122722256,4,4,,4
322660,22-JAN-12,20-JAN-12,Ridha,,fr,74.15.117.166,francine.pelletier@bell.net,14678032,000000122704930,3,4,,4
322661,22-JAN-12,20-JAN-12,Karen,,en,70.54.20.197,efines@sympatico.ca,14677562,000000122700748,5,5,,
323106,23-JAN-12,22-JAN-12,Elmer,,en,209.183.139.110,leighton5@sympatico.ca,14701586,000000122751873,1,1,"I spent 3 weeks over Christmas trying to get this problem fixed. I took a day off work when the technician was suppose to come. Having a 6 hour window is ridculous, no other service provider expects that. And now I have the same problem as I did before with no internet service. The technician over Christmas said my system was only working at a 27% capacity and was going to get someone to look at that, but we never heard anything back from anyone. I have a daughter going to University and it's imperative that our internet be reliable and fast ... I am paying for hi-speed and receiving dial up speed. Those are the words of your technician! 

I was told last night I would her from Central dispatch withing 2-4 hours and heard NOTHING again. If I don't get this problem fixed immediately and guarantee I will be switching providers. I've already had co-workers and friends that have questioned me why I've stayed this long!",1
323107,23-JAN-12,21-JAN-12,Manoranjith,,en,67.208.8.93,roaringlyons@sympatico.ca,14695080,000000122737841,5,5,"carry on, your good.",5
323108,23-JAN-12,22-JAN-12,Alex,,en,65.92.31.179,richard.shea@sympatico.ca,14703742,000000122746221,5,5,"nothing.....your service was excellent azfter having your man repeat his instructions, i ubderstood him better and we did very well, thanks",5
323109,23-JAN-12,22-JAN-12,Omar,,fr,67.70.112.100,michel120@sympatico.ca,14702498,000000122744949,5,5,,5
323110,23-JAN-12,22-JAN-12,David,,en,65.92.55.197,gailprodeus@sympatico.ca,14699814,000000122740875,5,5,,5
323111,23-JAN-12,22-JAN-12,Alaaeddine,,en,50.100.36.13,mhpaquette@sympatico.ca,14702454,000000122748284,5,5,"Absolutely nothing, the gentleman was very efficient and the matter was resolved quickly.",4
323112,23-JAN-12,22-JAN-12,Mohamed Abdelkader,,fr,142.83.138.12,luc_109@sympatico.ca,14701852,000000122742390,5,5,,5
323113,23-JAN-12,19-JAN-12,Ronald,,en,174.89.132.140,ellen_robins@bell.net,14664302,000000122672736,4,3,Improve on the wait time when the customer calls in for service.,4
323114,23-JAN-12,22-JAN-12,Samantha,,en,70.26.123.138,fcp23@sympatico.ca,14699580,000000122745636,4,4,i was on hold for 30 min.,4
323115,23-JAN-12,22-JAN-12,Sudheer,,en,174.94.64.234,medartskin@sympatico.ca,14702362,000000122746161,5,5,,5
323116,23-JAN-12,22-JAN-12,Sondes,,fr,69.156.214.2,aaspirot@sympatico.ca,14697314,000000122741639,5,4,rien,5
323117,23-JAN-12,16-JAN-12,Hayett,,fr,67.68.213.245,denis.archambault6@sympatico.ca,14623216,000000122589114,4,4,,5
323118,23-JAN-12,22-JAN-12,David,,en,70.52.128.108,brianst@sympatico.ca,14698172,000000122741376,1,1,"If you had actually been able to provide any kind of help that would have been nice. You also lied to me claiming that my email account was cut off as I was sending spam. I hope you have conclusive proof of that you can bring to court. You also lied when you said Microsoft was responsible for the service. I phoned Microsoft and they said they provide the technology and that you fun the service. Finally, I was without email for a week. You couldnt unlock my email account for a week? I cant even speak to any one in Canada. Everything gets shipped off to India and those guys are useless. But if Im French Im routed to a CSR in Canada. I assume that since Im English speaking from Ontario I dont have the same rights and can expect the same level service as a French guy from Quebec. Thats out and out racism. Your whole service is a joke. I only wish I could get Rogers.   ",1
323119,23-JAN-12,21-JAN-12,Quintin,,en,70.27.171.81,dale.heiydt@sympatico.ca,14689160,000000122724924,4,4,"I first went on ""chat"" to try to fix my issues...that took 45 mins., and got nowhere.  Very disappointed with that.  ",3
323120,23-JAN-12,22-JAN-12,Juan,,en,70.30.48.107,dalyc@sympatico.ca,14698774,000000122745261,5,5,"as previously stated, the tech 2 hours before didn't seem to load the radialpoint correctly, since it wasn't working.  juan resolved, reloaded, and ensured that it in fact was working.  i appreciated his service.  thank you.",5
323121,23-JAN-12,22-JAN-12,Sana,,fr,70.52.105.78,diane.crevier@sympatico.ca,14699076,000000122741191,4,4,,4
323122,23-JAN-12,22-JAN-12,Gayathri,,en,70.51.26.120,pepka@sympatico.ca,14703258,000000122744039,5,5,,5
323123,23-JAN-12,16-JAN-12,Djouaihia,,fr,199.22.57.2,gagne.vincent@sympatico.ca,14624428,000000122590699,1,1,"corriger mon problème:
La personne de BEll ma avisé qu'une personne de bell communiquerait avec moi le 17 janvier pour corriger le problème. J'ai resté à la maison toute la journée du 17 janvier et aucune personne s'est présenté et a appelé.
En plus j'ai rappelé le 22 janvier et c'était  comme si j'avais fait aucun appel le 16 janvier.
Pouvez-vous me confirmer par courriel que vous avez pris connaissance de ce commentaire.",1
323124,23-JAN-12,22-JAN-12,Mohammed,,en,76.64.132.39,saulls@sympatico.ca,14704240,000000122742216,4,4,Internet speed was slow and questioned by rep. I'm not sure what the outcome was,4
323125,22-JAN-12,21-JAN-12,Imen,,fr,70.52.74.116,joseetremblay7@sympatico.ca,14691838,000000122734275,5,5,"Rien a améliorer  ,la personne connaissait bien comment m'aider. MERCI",4
323126,22-JAN-12,22-JAN-12,,,en,184.151.63.148,,,,1,1,solve problem quickly,1
323127,22-JAN-12,09-JAN-12,Divya,,en,174.91.138.239,skrepnek@sympatico.ca,14546418,000000122429461,4,4,,4
323128,22-JAN-12,21-JAN-12,Romeo,,en,76.64.46.43,ohurtado@sympatico.ca,14694236,000000122727402,5,5,,5
323129,22-JAN-12,21-JAN-12,Hechmi,,fr,174.93.238.232,infojac@sympatico.ca,14691020,000000122736314,5,5,Rien,4
323130,22-JAN-12,18-JAN-12,Joan,,en,174.92.155.242,gia.mike@sympatico.ca,14651692,000000122649997,2,3,Taken the time to actually listen to the problem.  The problem had to be stated several times before it was understood and after each attempt the representative placed me on hold and attempted to resolve what she did not understand.  She also did not anaswer specific questions at all and forced me to demand that she not put me on hold again and listen to the problem.  I was placed on hold about 10 times during the call and the representative made it very difficult for me to get a word in during the one-sided conversation.,2
323131,22-JAN-12,21-JAN-12,Amelia,,en,65.92.181.78,holiday@bell.net,14690890,000000122735887,1,1,agree to give me a credit which I deserved.,3
323132,22-JAN-12,21-JAN-12,Grace,,en,64.229.85.233,ouseley@sympatico.ca,14694294,000000122734126,5,5,,4
323133,22-JAN-12,19-JAN-12,Syed,,en,76.65.31.133,rs.kazdan@sympatico.ca,14671518,000000122680851,4,3,restored email immediately,4
323134,22-JAN-12,21-JAN-12,Ali,,en,67.71.113.90,xebec007@sympatico.ca,14696934,000000122731129,5,5,Nothing your agent was very knowledgable and he was able to solve my problem in a timely fashion.,5
323135,22-JAN-12,09-JAN-12,Bernard,,en,184.145.7.166,mheggart@sympatico.ca,14543736,000000122429170,2,2,"Bernard was a very polite person; however there was a language barrier - I really need someone who speaks ""Canadian"". ",5
323136,22-JAN-12,21-JAN-12,Farfar,,fr,174.91.219.52,jac.dionne@sympatico.ca,14691148,000000122737855,,2,Il y a erreur. Je n'ai pas fait appel à vos services hier.,4
321657,24-JAN-12,13-JAN-12,Thorat,,en,70.54.69.57,james.standeven@bell.net,14594578,000000122531334,2,1,"Customer care representative (5 days prior), was polite and professional. He properly diagnosed the problem, and was sending (via courier) a replacement modem/router and power source.

Courier shipment never arrived.

Bell let it drop and let us sit without internet until I called again on the 11th.

When I re contacted bell I was informed that bell's computer system had cancelled the order.

It seems bell had made an error 2 years and 4 months earlier by using the wrong phone number in the ""phone house"".

The number the computer had recorded there had a 555 instead of 519 for my area code.

Bell let it drop and let us sit without internet,  untiI I called again on the 13th.

On this day (Jan 13), I was guaranteed that I would receive a new modem/router via courier the next day (a Saturday).
I questioned this but was assured I would have the shipment the next day.
A BOLD FACED LIE.
This continued on with a total of 5 calls requesting service and finally on the 10th day of no internet, we received a power source. (your rep would not send a modem/router insisting I only needed a power source)
Could not even get a flicker of a light from the old non functional modem/router with the new power source.
Phoned on 1oth day of no internet and was repeatedly told I was mistaken, because bell does not send only power source but only power source with modem/router.

After finally convincing your agent to check their computer, they had to agree that I was only sent a power source.

After dealing with 2 agents (and again going through all the modem/router testing, and with MUCH demanding a service call was arranged for the next day.

Service person had difficulty getting modem/router working at all.

Then, internet would only work if connected by wire.

Then connections would not work if computer was restarted.

Then access was denied because error message kept claiming a 3rd party modem was on system.

Service man was not able to figure out how my network could have a name of my choosing, so we are stuck with BELL___ and must input a 26 digit number for each new computer.

Finally all worked.

Eleven (11)full days without internet  in spite of five (5) service requests, 2 no show courier deliveries, one (1) courier delivery and one(1)tech service call.

I lost a new client who decided not to give me their business if I could not even handle arranging getting reliable internet.

I may have lost other clients, Time will tell.

I pride myself in practicing patience in my every day business.

I, after a week, did raise my voice to unacceptable levels to your employees.

They stayed very calm and professional.
Your employees did care about my problem and did try to help me.

Bell as a company, with its rules that would not allow its employees to do what was required to fix the problem proved it did not give a damn about their quality of service.

Bell, by a huge margin, charges the most and gives the least for their fees, in quality and quantity.

I was, not even once, less than 15 minutes waiting before I could get a person on the phone in any og the five (5) calls for service.

About every 2 minutes the recording says that Bell appreciates my patience for waiting.

IT IS TOO BAD THAT BELL DOES NOT APPRECIATE MY BUSINESS.

ELEVEN (11)FULL DAYS TO REGAIN INTERNET IS NOT SOMETHING YOUR COMPANY SHOULD BE PROUD OF.
",1
321658,24-JAN-12,23-JAN-12,Dixitulu,,en,65.92.12.86,ramville@sympatico.ca,14712030,000000122766510,1,1,"Fixed our problem. We previously had a problem with our wireless and was brillantly fixed by a lady in Columbia. After that there was a symbol showing 1 action pending which turned out to be Bell Internet Service trying to perform the Internet checkup. When we called the computer was asking something about a host and now when you click on download it just goes for hours trying to download. We kept telling this guy for India that it's not working even after hanging on the phone with him for an hour plus and getting to the down load stage even after 20 mins the download was still going and he said it will be ok when it finishes. 
We tried downloading several times with him on the phone before this and he would do something and got to this stage. We still have the system trying to download.  How long should this download take-hours,days? We felt he blew us off when he wouldn't stay until it was completed.  As it is still trying to download he obviously didn't know what to do! We are not satified. What do we do now?       ",2
321659,24-JAN-12,23-JAN-12,Judith,,en,184.147.215.182,bkline@sympatico.ca,14706444,000000122767954,5,4,"A new contract was to start Dec 2 - it didn't, and I was charged the incorrect rate for both Dec and Jan, plus some other incorrect charges. Not clear why Bell has difficulties making changes. Judith fixed it - I think. We'll have to wait for the next billing to know for sure.",
321660,24-JAN-12,22-JAN-12,Marouen,,fr,76.69.185.49,aurele.st-jean@sympatico.ca,14697782,000000122744532,5,5,,5
321661,24-JAN-12,22-JAN-12,Justin,,fr,76.67.87.69,kado15@sympatico.ca,14701180,000000122747258,5,4,moins de temps d'attente. Et avoir eu le bon prix au départ. Merci,4
321662,24-JAN-12,23-JAN-12,Sandra,,en,74.15.240.88,tracey.doran@sympatico.ca,14713466,000000122763405,3,1,"Long wait time, and then to find out there was nothing they could do to help",2
321663,24-JAN-12,20-JAN-12,Bochra,,fr,70.26.225.223,cotb@sympatico.ca,14676480,000000122699925,4,5,Non rien de plus je suis très satisfait de l'aide reçu.,5
321664,24-JAN-12,17-JAN-12,Ahmed,,fr,174.89.214.250,pierrelyne@bell.net,14643218,000000122627346,5,5,,5
321665,24-JAN-12,23-JAN-12,Ashley,,en,74.198.164.41,imran_haider@sympatico.ca,14708884,000000122762908,5,5,get a better package deal since i'm with you for 9 years.,5
321666,24-JAN-12,22-JAN-12,Sylvain,,fr,70.53.138.74,galanguedoc@sympatico.ca,14699818,000000122744764,4,4,,4
321667,24-JAN-12,23-JAN-12,Mohamed,,en,70.49.80.238,gbeardsell@sympatico.ca,14708264,000000122767476,5,5,,5
321668,24-JAN-12,22-JAN-12,Mohammed,,en,70.29.91.122,stephen.mcgregor055@sympatico.ca,14704612,000000122751452,1,2,,1
321669,24-JAN-12,21-JAN-12,Juan,,en,216.87.243.242,simon.zarzour@sympatico.ca,14695738,000000122736665,1,1,,1
321670,24-JAN-12,23-JAN-12,Lotfi,,fr,174.89.242.179,loupebou@sympatico.ca,14710292,000000122762354,4,3,,4
322125,22-JAN-12,21-JAN-12,Meriem,,fr,74.12.245.34,johny.tg@bell.net,14691794,000000122730806,,,Me donner  l'heure juste et tenir paroles quand on me dis que le  forfait Essentiel ca vas améliorer ma vitesse .Ce n'est pas Meriem ...C'est Rifa l'autre agent avant qui me défiais avec une obstination fatiguante et intolérable de sa part a un tel point quelle hesitait a me passer son superviseur crainte que je porte plainte contre elle et les promesses de Walid et de Kiovakis ainsi que Saiza  il y a quelques jours pour la vitesse de mon internet.Meriem m'a dis de l'essayer comme ca et de voir comment sa peux améliorer la stabilité m'a telle dit et de vous rappeller si ca me convient pas pour faire quelques choses de mieux pour améliorer la situation de ma vitesse .Bien servis de la part de Meriem mais pas de réponses convainquantes.,
322126,22-JAN-12,21-JAN-12,Anis,,fr,76.67.174.25,claude.joubert3@sympatico.ca,14688884,000000122729501,1,,Valider avec Videotron que le problème de mes récipiendaires de messages est chez eux. Bell s'est lavé les mains sans savoir si c'est vraiment là-bas!! Le problème est revenu 2 heures plus tard!!! ,3
322127,22-JAN-12,21-JAN-12,Paul,,en,70.31.49.99,miathomas@sympatico.ca,14693562,000000122736519,5,5,Have more customer service people like Paul!,5
322128,22-JAN-12,21-JAN-12,Pavan,,en,184.148.175.69,sabriyaslayer@bell.net,14695376,000000122721025,3,4,not having the technical difficulties occur at all,4
322129,22-JAN-12,20-JAN-12,Rahali,,fr,67.68.57.42,rjean.boisvert@sympatico.ca,14684440,000000122697319,4,4,,3
322130,22-JAN-12,21-JAN-12,Amine,,en,174.93.130.234,c.garabed@sympatico.ca,14688522,000000122734908,4,3,HAVING MORE INFO ABOUT FRAUD,4
322131,22-JAN-12,21-JAN-12,Ridha,,fr,70.24.111.97,elangeron@sympatico.ca,14689898,000000122726868,5,5,Monsieur Ridha a été d'une grande serviabilité et a répondu à chaque question avec gentillesse et professionalisme. Je le remercie à nouveau pour son excellent service.,5
322132,22-JAN-12,21-JAN-12,Rudys,,en,70.29.235.241,whledin@sympatico.ca,14696844,000000122725136,4,4,The fact that I was talking with someone in San Salvador blows my mind - what is wrong with hiring people right here in Canada?,5
322133,22-JAN-12,21-JAN-12,Sam,,en,174.91.8.230,tincann@sympatico.ca,14696416,000000122737562,5,5,,5
322134,22-JAN-12,20-JAN-12,Rudolf,,en,174.88.171.20,pwhenry@sympatico.ca,14683944,000000122714509,4,2,allow rep to forward my concerns about throttling. Build capacity to handle peak demand. stop hammering peope wiyh calls and mail.,4
322135,22-JAN-12,21-JAN-12,Naoufel,,fr,74.15.126.98,majeanne5@sympatico.ca,14693008,000000122726180,5,5,,5
322136,22-JAN-12,21-JAN-12,Susan,,en,207.219.69.239,dosube@bell.net,14689670,000000122730985,5,5,"A better idea of the time rep will come. 5 hours is a very big window and a long time to sit around not be able to leave the house to shop etc. a two hour window would be better. 
However once the rep arrived he was very professional and did the work  a timely manner 
",5
322137,22-JAN-12,21-JAN-12,Med Anis,,fr,70.30.155.5,wendake1955@bell.net,14696808,000000122728365,4,,,5
322138,22-JAN-12,21-JAN-12,Carlton,,en,70.27.71.229,mccurdya@sympatico.ca,14693416,000000122729848,5,5,"Nothing I was totally satisfied. Carlton did anexcellent job and was very knowledgable and efficient.
I would recommend that he be considered for a training or more senior position when one becomes available.
He is the best teck that I have spoken to at Bell",5
322139,22-JAN-12,21-JAN-12,Ammar,,fr,69.158.91.219,elantra@bell.net,14689901,000000122729023,4,4,Quand j'ai souscris pour Bell on m'a promis que je ne ferai pas affaire a une personne outre-mer. Aussi Bell n'est pas honnete quand au contract signe. Bell demande une signature sur une petite machine et ensuite la copie sur un contrat de plus que 1 an. C'est trs malhonnete et ce n'est pas la facon de garder la fidelite de ses client.,
322140,22-JAN-12,13-JAN-12,Felix,,en,184.146.117.176,michael283@sympatico.ca,14597342,000000122544267,3,4,Order for replacement modem was not placed during Dec. 30/11 call as indicated.,4
322141,22-JAN-12,21-JAN-12,Jamie,,en,76.65.18.202,demelos@sympatico.ca,14689396,000000122730427,5,5,,4
322142,22-JAN-12,21-JAN-12,Sam,,en,70.50.107.171,gwenhayes@sympatico.ca,14690714,000000122735984,5,5,,4
322143,22-JAN-12,21-JAN-12,Bradley,,fr,76.71.124.84,rsenechal@sympatico.ca,14695258,000000122738587,5,4,"Rien de plus totalement satisfait.
Merci .",5
322144,22-JAN-12,21-JAN-12,Ashwini,,en,70.29.130.172,jimhicks@sympatico.ca,14691594,000000122734219,3,2,Dramatic increase in SPAM recently.  Ashwini suggested that resetting my passwodo would stop it.  But it has not.  So... how can we stop the SPAM?,
322145,23-JAN-12,20-JAN-12,Zulfiquar,,en,184.146.140.55,george.suttie@sympatico.ca,14678320,000000122709627,2,2,Provide a rep who wants to solve my problem-not redirect me before he knows what my problem is.,3
322146,23-JAN-12,15-JAN-12,Mohamed,,fr,174.92.158.13,claudettel6@sympatico.ca,14613256,000000122582437,3,2,,2
322147,23-JAN-12,19-JAN-12,Sulochana,,en,64.229.0.74,hewilson55@bell.net,14665626,000000122684529,4,4,,5
322148,24-JAN-12,23-JAN-12,Fourat,,fr,74.12.220.203,agneslacasse@sympatico.ca,14705822,000000122767951,5,5,,5
322149,24-JAN-12,13-JAN-12,Tarek,,fr,207.96.144.2,mhamdoun@bell.net,14597322,000000122532259,1,1,"Bonjour,
La communication entre vos agents à la clientèle et vos services est trés mauvaise. j'ai perdu des heures au tel avec vos agents pour faire un transfert (tel, internet et tel). aprés 3 ou bien 4 annulations d'installation de télé, on m'informe qu'ils n'ont pas les autorisations d'installation dans mon building. le service à Toronto est beaucoup mieux que au quebec. j'ai parlé avec +30 agents. mes references : b32a36h8, multimax 3646314 b32y74c5. la deniere agente, j'etais entrains de passer ma commande et comme d'habitude cela prend plus 30 mins, le baterrie de mon tel s'est  vidé , elle n'a meme pas pris la peine de me recontacter pour continuer la demande. Vos produits/prix sont excellent mais vos vendeurs ne sont pas.
jusqu'a maintenant je n'ai pas de Télé, si j'aurai une autre proposition plus intéréssante, je ne resterai pas avec vous. c'est desolant.
merci
",1
322150,24-JAN-12,23-JAN-12,Stephen,,en,174.88.14.228,tredden@sympatico.ca,14713478,000000122767382,5,5,,5
322151,24-JAN-12,20-JAN-12,Anne,,en,65.93.165.34,hsparent@bell.net,14679026,000000122697035,5,4,"Anne had scheduled a technician to come Monday morning(Jan.23) between 9-12 noon.I have one day off a week,I waited until noon & no one came. I was not impressed.",4
322152,24-JAN-12,16-JAN-12,Alejandro,,en,70.51.73.49,dklassen5@bell.net,14623418,000000122610039,4,5,Aid to my request a little sooner!,4
322153,24-JAN-12,23-JAN-12,Katie,,en,70.27.124.248,fspagnuolo6@sympatico.ca,14708166,000000122757889,5,5,,5
322154,24-JAN-12,23-JAN-12,Shawn,,en,76.70.70.86,murray.hendren@sympatico.ca,14711300,000000122756164,5,5,,4
322155,22-JAN-12,21-JAN-12,Hector,,en,76.69.149.247,a.groves@sympatico.ca,14687338,000000122722361,5,5,,4
322662,22-JAN-12,21-JAN-12,Samantha,,en,184.145.56.240,longchangco@sympatico.ca,14692714,000000122723479,5,5,I was assisted by Samantha perfectly.,5
322663,22-JAN-12,21-JAN-12,Mark,,en,74.198.9.224,jeycjoseph@sympatico.ca,14691544,000000122730957,2,2,,4
322664,22-JAN-12,20-JAN-12,Jose,,en,69.158.89.211,bettybeth@sympatico.ca,14675291,000000122706342,4,2,The technician did what he could & then told us to call 310 SURF.We called and he didi the besdt he could & told us to use our internet for half an hour while they tracked it . He was to call us back in half an hour. He did not call.We called again Sunday and a technician came and fixed it.,4
322665,22-JAN-12,12-JAN-12,Jose,,en,76.65.31.133,rs.kazdan@sympatico.ca,14587062,000000122519001,2,1,"The technician was short-tempered, and did not seem to understand the problem. However, he had a good suggestion that I get my computer cleaned out, which I did. The subsequent technician was much better.",2
322666,22-JAN-12,21-JAN-12,Adel,,fr,70.24.250.215,stphan.trempe@sympatico.ca,14685694,000000122720688,3,5,,4
322667,22-JAN-12,21-JAN-12,Marc,,fr,174.94.125.41,jeanmhetu@sympatico.ca,14691420,000000122729664,5,1,trouver le problème,1
322668,22-JAN-12,19-JAN-12,Slah,,fr,76.68.152.47,coopermth@bell.net,14663102,000000122690249,4,4,,5
322669,22-JAN-12,21-JAN-12,Victor Gabriel,,en,70.26.5.202,nworsfold@sympatico.ca,14694218,000000122736120,5,5,Not a thing - he was excellent.,5
322670,22-JAN-12,21-JAN-12,Farfar,,fr,70.29.198.72,matupa@bell.net,14693354,000000122737957,5,5,"je ne pas, apelle a vous pour problem avec l`internet,    pour le moment, je ne pas  de problem  l`internet pour moi marchè bien,,,,  je suis content avec  vous,, sastifs,,",5
322671,22-JAN-12,20-JAN-12,Mohamed Amine,,fr,197.31.200.86,leveillem@bell.net,14681082,000000122719409,5,5,,5
322672,22-JAN-12,21-JAN-12,Saoussen,,fr,76.71.224.128,bouda@sympatico.ca,14688382,000000122726403,4,5,Elle a réglé un problème mais en a créé un autre alors il faut que je vous rapelle.,4
322673,22-JAN-12,20-JAN-12,Edgar,,en,76.70.44.68,ymcooke@bell.net,14686994,000000122719605,2,1,the technician did not try to understand my situation.  ,3
322674,22-JAN-12,21-JAN-12,Asir raja,,en,65.94.113.177,marcandelyse@sympatico.ca,14693084,000000122737401,1,1,Stop outsourcing to India,1
322675,22-JAN-12,21-JAN-12,Houcine,,fr,76.71.197.144,boivinguylaine@sympatico.ca,14688364,000000122722880,4,4,"Rien de plus, j'ai apprecie qu'on répond seulement a mes questions et qu' on ne profite pas de cet appel pour me vendre autre chose.",4
322676,22-JAN-12,21-JAN-12,Mukesh,,en,70.50.62.208,tfuerth@sympatico.ca,14696308,000000122722998,1,1,"I have requested numerous times that my ex wifes email address ybfuerth@sympatico. ca be disabled including yesterday. Somehow she continues to reactivate and today I continue to get malicious, harassing and defamatory emails from her. I am tempted to cancel my service for failure t deal with this situation",2
322677,22-JAN-12,21-JAN-12,Tayssir,,fr,76.67.143.184,micheldesroches9@sympatico.ca,14693600,000000122735907,4,4,,4
322678,22-JAN-12,19-JAN-12,John,,en,70.53.112.249,snowy.owl@sympatico.ca,14658732,000000122668825,5,5,I SHOULD HAVE BEEN PUT THROUGH TO A TECH THAT KNEW HOW TO FIX THE PROBLEM IN THE FIRST PLACE. JOHN  ONLY TOOK 10 MINUTES AND HE KNEW EXACTLY WHAT THE PROBLEM WAS.,4
322679,22-JAN-12,21-JAN-12,Dinesh,,en,69.159.0.214,victor.sokolowski072@sympatico.ca,14696680,000000122738168,4,4,,5
322680,22-JAN-12,21-JAN-12,Susy,,en,184.148.151.40,klpage@sympatico.ca,14692244,000000122729385,5,5,Nothing,5
322681,22-JAN-12,17-JAN-12,Moemen Belleh,,fr,76.64.109.139,mroberge03@sympatico.ca,14642276,000000122630354,3,3,Me référer à technicien plus rapidement car les vérifications faites à distance sont non concluantes. Heureusement il y a eu résolution de problème et j'espère pour longtemps.,4
322682,22-JAN-12,20-JAN-12,Shaik Rameez,,en,76.71.153.41,vincents@bell.net,14686574,000000122715188,5,5,,5
322683,23-JAN-12,21-JAN-12,Ravi,,en,76.64.46.105,dolor_papajani@bell.net,14689624,000000122738402,5,5,Nothing,5
322684,23-JAN-12,21-JAN-12,Khan,,en,64.231.225.207,srunner75@bell.net,14695938,000000122730784,4,4,Better English skills. Sometimes hard to understand. ,4
322685,23-JAN-12,19-JAN-12,Catherine,,en,76.64.213.192,normandjune@bell.net,14669934,000000122689892,5,5,,5
322686,23-JAN-12,20-JAN-12,Helenpearl,,en,67.70.3.60,jlauzon1@sympatico.ca,14679940,000000122704677,5,5,"Not a thing, the people who helped me were very patient and courteous.",5
322687,23-JAN-12,20-JAN-12,Khan,,en,70.48.96.81,smith.sydney039@sympatico.ca,14685412,000000122707895,4,4,Ask agent to enquire about changing password every few months for security reasons,5
322688,22-JAN-12,21-JAN-12,Julio,,en,64.231.113.241,williamsheppard@sympatico.ca,14696870,000000122729962,5,5,"You Did it.... I reached the office at El Salvador, great connection, I could understand the Chap.  When I get India, the Males are HARD TO UNDERSTAND..  The Ladies in India are very easy to understand, NO Problems, you should hire more of the Ladies, and I think you are..

Cheers,   William..........",5
322689,24-JAN-12,22-JAN-12,Alex,,en,69.157.38.7,jack.hould_1@sympatico.ca,14700462,000000122740247,5,1," Am not all sure if my inquiry will be resolved with suspicious King,s Casino Palace E Mail.  Suspicious Mail...This is the 2nd. time our excellent technicians have made an excellent attempt to help block this type of sneeky unwanted (Mail)  These culprits are even sending their falls addressed E Mail and thanks to the Bell staff Technicians that are doing andexcellent job helping creat safety on this computer at all times. In appreciation, thank you Alex and Technicians to follow your extended work. I am not interested in any of the type of Kings Palace Casino, that is trying to busy themselves and send sneeky unwanted mail on my sight. I never subscribed to their hardships.   
 ",5
322690,24-JAN-12,23-JAN-12,Jeff,,en,76.64.28.92,franrico@sympatico.ca,14708132,000000122765919,4,4,,4
322691,24-JAN-12,23-JAN-12,David,,en,70.30.33.206,dave_roberts1@sympatico.ca,14707370,000000122761974,5,5,,5
322692,24-JAN-12,23-JAN-12,Alvin,,en,174.95.181.239,j.burelle@bell.net,14708952,000000122767290,4,4,stop billing me for services I did not agree to.,4
322693,24-JAN-12,20-JAN-12,Gregory,,en,67.68.216.130,s.gareffa@sympatico.ca,14684830,000000122710736,4,4,make the adjustments that were promised to me when I first called in November.,3
322694,24-JAN-12,23-JAN-12,Darlene,,en,70.27.45.59,joan.akins@bell.net,14709410,000000122756474,5,5,nothing,5
322695,24-JAN-12,23-JAN-12,Ines,,fr,184.148.207.169,lu.bellule1@sympatico.ca,14710326,000000122763679,4,3,Voir à ce que nos lignes téléphoniques soient remises à neuf ou du moins réparées afin qu'il n'y ait plus de manques répétitifs...,3
323137,22-JAN-12,21-JAN-12,Nelly,,en,70.26.19.161,tuuni.lehmann@sympatico.ca,14696544,000000122723592,4,4,,5
323138,22-JAN-12,20-JAN-12,Myriam,,fr,174.93.149.77,jocelynlebrun@sympatico.ca,14680030,000000122710372,5,4,"Je suis très satisfait du type de service, que j'ai demandé.
Je vous remercie pour le bon travail à la clientèle.",5
323139,22-JAN-12,19-JAN-12,Jose,,en,70.30.82.104,ian-clyde@sympatico.ca,14665808,000000122675506,4,4,"My problem was resolved finally by a Canadian representative.  (Other) I spoke to someone over a week ago in the Philippines who transferred me to someone in India and of course this is why nothing got resolved.  Time to close down representatives in Philippines and India and bring all customer service back to Canada.  Although complaining on this survey, it will probably go someone in Philippines or India and they will describe it before it reaches someone in Canada you can deal with the issues promptly.  You're a Canadian company and everything should be dealt with in Canada by Canadian.  We the paying Canadian customers and we should not be paying people in India to do jobs that should be in Canada and rename in Canada.",3
323140,22-JAN-12,21-JAN-12,Cecile,,en,70.30.58.15,maggies.folly@sympatico.ca,14692984,000000122728235,5,5,Nothing,5
323141,22-JAN-12,18-JAN-12,Tom,,en,70.54.130.9,candbvandervenne@sympatico.ca,14648916,000000122656773,4,4,,4
323142,22-JAN-12,20-JAN-12,Sofien,,en,184.144.172.103,y.plourde@sympatico.ca,14686912,000000122718199,5,5,,4
323143,22-JAN-12,21-JAN-12,Wassim,,fr,70.49.67.39,gbussieres@bell.net,14690408,000000122732479,5,5,rien de plus ce qu`il a été fait. EXCELLENT  QUOI DIRE D`AUTRE QUE MERCI BEAUCOUP.,5
323144,22-JAN-12,21-JAN-12,Silvia,,en,64.231.14.245,lizkominek@bell.net,14692684,000000122726498,4,4,was fine,4
323145,22-JAN-12,21-JAN-12,Mohan,,en,70.26.156.94,phil.thomson@sympatico.ca,14694542,000000122728905,5,5,,5
323146,22-JAN-12,16-JAN-12,Anis,,fr,67.71.71.11,stephane.boislard@sympatico.ca,14631300,000000122612117,5,5,Reponse plus rapide.,5
323147,22-JAN-12,18-JAN-12,Kathy,,en,174.95.253.65,eliddie@sympatico.ca,14650840,000000122656638,1,1,She told me that I had to have my modem changed and a technican would come out and change it.  Much to my chagrin when the technician came I was informed that I did not need to change the modem.  A wasted afternoon for me and a wild goose chase for the technician.  I was not happy!!,
323148,23-JAN-12,21-JAN-12,Jose,,en,64.231.178.99,robparsons45@sympatico.ca,14695132,000000122725371,4,2,"Although the issue has not resolved, I at least feel Bell is willing to compensate me for the huge inconvenience this is causing.",3
323149,23-JAN-12,22-JAN-12,Aleem,,en,70.48.239.62,ruth.mcklusky@sympatico.ca,14704062,000000122742815,1,1,"Seven days later, I still can not properly access my inbox. The first 3 agents were clueless, the latest agent offered a partial workaround. 

Still have problems understanding the offshore agents due to their strong accents.

Am very very frustrated and disappointed by the low level of customer service. RM",2
323150,23-JAN-12,20-JAN-12,Aymen,,fr,184.161.244.155,n.depassille@sympatico.ca,14682918,000000122699413,2,3,"Je n'ai rien contre les techniciens ou conseillers qui nous répondent somme toute de façon poli. Le problème est la... communication. Ces gens ne viennent pas d'ici. J'ai parlé à 3 personnes et je crois vraiment que je parlais en Afrique du Nord. La ligne était mauvaise, la distance était palpable. Le parlé pas facile, 2 francophones qui essaient de régler un problème mais qui ne se comprennent pas!! Je trouve votre service de plus en plus mauvais. J'ai passé presque 2 hres il y a quelques semaines avec vous pour un changement dans ma facturation de téléphonie. C'était absurde. C'est pas normal, j'ai pas que ça à faire. Prochain problème qui se présente je crois que je change de compagnie. Je suis très patiente mais ma patience a des limites. Merci de tenir compte de ce message. Vous êtes une compagnie de communication... votre mauvaise communication et votre lourdeur bureaucratique est à refaire. Merci",1
323151,23-JAN-12,22-JAN-12,Dawood,,en,70.27.234.147,bobalger@sympatico.ca,14698068,000000122744435,4,4,"I would feel much more ar ease speaking
to someone who speaks better english.
Many times through the conversation I had to ask the person to repeat what he
said. 
I believe more emphisis should be placed
on customer service and less on profit
bottom line, get service people from 
United States or Canada who are comfortable with the English language!",3
323152,23-JAN-12,22-JAN-12,Ashfaq,,fr,174.89.234.108,jeanette.kelly@sympatico.ca,14700648,000000122751437,3,4,M'envoyer le nouveau corde de branchement dans le delais promis 2 jrs non 5,4
323153,23-JAN-12,22-JAN-12,Saber,,fr,174.89.85.189,carole.tra@bell.net,14698328,000000122749233,4,4,Ce dernier technicien m'a vraiment aidé mais ma patience était à bout .a cause des deux autres avant.,3
323154,24-JAN-12,23-JAN-12,Elizabeth,,en,64.231.48.170,jmcmahon001@sympatico.ca,14709392,000000122756547,5,4,,4
323155,24-JAN-12,23-JAN-12,Nelly,,en,65.93.90.66,jmcammaert@sympatico.ca,14709386,000000122754650,5,5,,5
323156,24-JAN-12,22-JAN-12,Temsu,,en,70.30.133.76,elmaalda@sympatico.ca,14699416,000000122750434,4,5,"I had a problem understanding him at first, and had to ask him to repeat himself a couple of times, but he was very polite and soon rectified my problem",4
323157,24-JAN-12,24-JAN-12,,,fr,70.55.134.72,,,,5,5,,4
323158,24-JAN-12,23-JAN-12,Sihem,,fr,174.91.236.144,p.michaud2@sympatico.ca,14711616,000000122758976,2,1,ça fait depuis le 12 Janvier 2012 que vous être suposé changer le modem défectueux (votre agent xy407 sabrina) + vérifier ligne mûrale car je perd le signal réseau...rien n'a été fait...je loge une plainte à la haute direction. Que ce passe t-il avec vous autre Bell Canada ??????,2
323159,24-JAN-12,23-JAN-12,Ivan,,en,70.48.228.195,Irvinekb@sympatico.ca,14705604,000000122761427,5,5,A shorter wait ,5
323160,24-JAN-12,23-JAN-12,Susan,,en,64.228.214.68,kevin108@sympatico.ca,14709798,000000122759504,5,5,alloud me a space to tell you how highly I thought of Susan Simpsons' service,5
323161,24-JAN-12,23-JAN-12,Ashley,,en,70.48.166.19,gernpat@bell.net,14708336,000000122756766,3,3,"When you promise a certain price for a bundle (tv, internet and phone service) a person shouldn't have to call back a few times to get the promised price. The bill was not correct...and 2 were sent...2 different accounts. Finally after talking to at least 3 people my issue was resolved. But it took some work. ",2
323162,24-JAN-12,23-JAN-12,Colleen G,,en,70.26.50.132,bruce.drysdale@sympatico.ca,14706602,000000122764674,5,3,"Nothing.  Although I called in the hope of receiving more help than I would get from ""foreign sources"" my call was really to the wrong department.",5
323163,24-JAN-12,22-JAN-12,Salvador,,en,174.89.171.250,tonybarone@bell.net,14705024,000000122751480,5,5,"Nothing I can suggest at this point, I've been satisfied with your overall assistance in resolving issues.

Thank you.",5
323164,24-JAN-12,23-JAN-12,Hency,,en,65.95.129.134,damac1@sympatico.ca,14707276,000000122762397,4,,I dont no if the problem is fixed for sure yet.Call me back in 3 or 4 weeks,3
321671,25-JAN-12,24-JAN-12,John,,en,207.219.20.11,cszucs@sympatico.ca,14716976,000000122806196,1,1,"I had to have the Apple Techs diagnose the problem which I had with the Bell modem, the connection was held up between the Bell modem and the WiFi, the signal was strong, Apple walked me through the whole thing I had to unplug bith desktops including the Bell modem and the WiFi wait about 30 secs and then re-connect them, only then did the connection come back to life.  Why could I not get this from Bell, all they told me was the WiFi password was good was not hacked and the signal is strong,I was told this must be an Apple issue, even though I did tell Bell that the Apple Ipod works on WiFi in other locations so how can it be a problem with Apple whenin fact it was an issue with Bell,  I had to have another company diganose the problem with a Bell product.  What is Bell going to about this to compinsate the problem which I had with your services, I am already paying alot for my internet and home phone,  if this is the type of service I get from Bell, I will be looking for another provider for my services.",1
321672,25-JAN-12,24-JAN-12,Lisa,,en,184.151.63.163,wallyscott@sympatico.ca,14728316,000000122787193,3,,"One good thing to do is follow up with the person (Lisa) who is trying to resolve my long standing problem of not being able to access my account. I cannot log in. Lisa has given me good advice and when I am able to log in I will do what she has asked but still cannot log in. Lisa had my permission to remotely access my computer and we could not find a problem with me but it is with Bell. She certainly did everything in her power to help and was pleasant, thorough, efficient and I could understand what she was saying. Fix this looping problem once and for all and then I will be happy. Until it is fixed I remain a dissatisfied customer.",3
321673,25-JAN-12,24-JAN-12,Ashley,,en,174.92.69.179,betterway@bell.net,14715610,000000122794646,4,4,"My most recent experience was satisfactory however, previous calls displayed a disconnect and poor communication between your off-shore service providers and domestic service persons.",4
321674,25-JAN-12,24-JAN-12,Miguel,,en,70.50.185.130,bert.robinson@sympatico.ca,14715588,000000122797431,4,5,,4
321675,25-JAN-12,24-JAN-12,Iris,,en,68.171.231.80,jackolope22@sympatico.ca,14720220,000000122790347,5,5,"Nothing at all. I received exceptional service from Kelly.
",5
321676,25-JAN-12,24-JAN-12,Mitchell,,en,65.95.22.207,jim_hastings@sympatico.ca,14720806,000000122789427,1,1,Bell does not care what I think or is concerned about losing a customer,1
321677,25-JAN-12,24-JAN-12,Duncan,,en,70.26.143.124,karlynne@bell.net,14721464,000000122801012,5,5,Nothing Duncan was great!!!,3
321678,25-JAN-12,24-JAN-12,Ghaleb,,fr,70.51.47.31,denguerin@sympatico.ca,14717552,000000122806461,5,5,,4
321679,25-JAN-12,24-JAN-12,Liza,,en,70.51.254.86,gtoikka@sympatico.ca,14719408,000000122795321,4,4,Shorter wait time,5
321680,25-JAN-12,24-JAN-12,Marc,,fr,67.70.24.45,gabygaby@sympatico.ca,14718855,000000122788988,5,5,"Je suis satisfaite à 100%

Merci pour l'aide reçu.",5
321681,25-JAN-12,24-JAN-12,Shirley,,fr,67.68.208.79,monique.st-martin@sympatico.ca,14723834,000000122784931,4,4,,5
321682,25-JAN-12,24-JAN-12,Marc,,fr,67.70.24.45,gabygaby@sympatico.ca,14718854,000000122788988,5,5,,5
321683,25-JAN-12,24-JAN-12,Michel,,en,184.144.40.81,bcarsoninc@sympatico.ca,14715488,000000122797660,5,3,The problem still has not been fixed and Michel is trying his hardest to get it done.  It is so nice to finally have someone from Bell understand clearly what the problem is and actually try to solve it.  You should have more employees like him that actually care about the customer and actually take the time to correct the problem.,4
321684,25-JAN-12,24-JAN-12,Sylvain,,en,67.70.200.138,joe.pilon@sympatico.ca,14721014,000000122790316,5,5,,5
321685,25-JAN-12,24-JAN-12,Mohamed Ali,,en,206.47.201.182,creativewheel@bell.net,14716928,000000122802072,5,5,Nothing.,5
321686,25-JAN-12,24-JAN-12,Susan,,en,65.94.31.89,ronhep@sympatico.ca,14726022,000000122800132,5,4,,4
321687,25-JAN-12,24-JAN-12,Jessica,,en,70.53.31.236,peter.y@sympatico.ca,14724852,000000122801680,5,3,"note about Q#2:
issue somewhat resolved because an on-site tech visit is needed to test the line and modem.",5
321688,25-JAN-12,24-JAN-12,Ruth,,en,67.71.138.120,dnwilson@sympatico.ca,14717824,000000122786550,5,4,"by boosting my signal I believe the problem is solved....
will wait a few days...
very happy with the experience",5
321689,25-JAN-12,24-JAN-12,Sandra,,en,74.15.241.108,denshir@sympatico.ca,14717600,000000122784143,4,3,,3
321690,25-JAN-12,24-JAN-12,Lohith,,en,74.15.25.83,normandbethmowers@sympatico.ca,14724276,000000122783020,5,5,,5
321691,25-JAN-12,24-JAN-12,Sai,,en,65.93.97.208,feika@sympatico.ca,14718498,000000122806402,5,4,,5
321692,25-JAN-12,24-JAN-12,Houcem,,fr,67.68.149.145,serge.turcotte@bell.net,14726532,000000122796835,5,5,   ? ,5
321693,25-JAN-12,24-JAN-12,Srinivasan,,en,74.14.37.103,d_tompkins@sympatico.ca,14717082,000000122805221,5,5,Nothing at all,5
321694,25-JAN-12,24-JAN-12,Pamela E,,en,63.250.103.154,rmetallo@sympatico.ca,14725822,000000122786366,4,5,"The customer service reps are always great, very knowledgeable and ready to help.  However, I would have no need to call them if it were not for the BILLING department.  Bell, a leader in technology, how is it that without and programming changes on my part for the past several years that my bill is never constant from one month to the next?

Furthermore, once the bill is corrected by the customer service reps, it is never corrected on the following bill.  This has been going on for years.  I have been a loyal client for 25+ years.  Is this a way to treat your clients?  I am getting fed up of calling each month to correct your invoice.  Is this your way of getting more $$$ from your clients or is this your way of telling clients you no longer need their bsiness?

Please address this issue before I move my services to your competion.  I'm fed up of calling Bell each month and spending over 1 hour to correct my bill.

I would appreciate a call from a senior manager to finally resolve this issue - 514-968-3765 Robert Metallo.

I took the time to fill in your survey - you take the time to call me!",4
321695,25-JAN-12,24-JAN-12,Diego,,en,76.64.94.216,sherknotshrek1@sympatico.ca,14726698,000000122791268,4,4,,5
321696,25-JAN-12,24-JAN-12,Samia,,en,70.49.132.154,cotehp@sympatico.ca,14716902,000000122783814,5,5,none .   Thaks Samia,5
321697,25-JAN-12,24-JAN-12,Amine,,fr,174.93.200.27,stephane26@bell.net,14727104,000000122807926,5,5,,5
321698,25-JAN-12,24-JAN-12,Ericka,,en,70.26.7.8,canute@sympatico.ca,14716192,000000122793169,5,4,"when I asked about fibre to the curb service, I received no satisfactory answer. This is not Erica's problem but the Company's for raising my expectation and not delivering.",3
321699,25-JAN-12,24-JAN-12,Mohamed Nidhal,,fr,67.68.147.250,lesgilbert@sympatico.ca,14722182,000000122786544,5,5,tout est correct,5
321700,25-JAN-12,24-JAN-12,Khan,,en,70.31.74.216,jchastings@sympatico.ca,14720488,000000122788058,3,3,Nothing at this time. The results of my call will not show up for 24 to 48 hours.,5
322156,22-JAN-12,20-JAN-12,Andrew,,en,74.12.232.207,gord.hamilton@sympatico.ca,14678540,000000122708816,3,3,Have all reps on same page.Was told by loyalty dept I could have free pvr plus phone and equip rental discount. Ended up with $10 off phone bill.Spent hours on the phone being told that the person I spoke with previously did not know what they were talking about. Was also told about a 15gb turbo hub plan for $80 dollars a month which would have been ideal. Then told by next rep this plan does not exist. To just cancel my existing internet service on March 13 2012 is outrageous! I spend over $200 dollars a month with Bell. The service itself is hard to beat but I feel that I am being forced to explore other options. ,2
322157,22-JAN-12,21-JAN-12,Jose,,en,50.101.70.244,reivec@sympatico.ca,14694912,000000122725381,4,4,,5
322158,22-JAN-12,21-JAN-12,Amine,,fr,67.70.102.237,m.agharazii@bell.net,14692906,000000122734037,5,5,,5
322159,22-JAN-12,21-JAN-12,Jalel Eddine,,fr,174.92.163.182,alain.paquette1@sympatico.ca,14687558,000000122726344,3,2,,3
322160,22-JAN-12,21-JAN-12,Ricardo,,en,50.100.167.82,LarryGRosenthal@bell.net,14687226,000000122738380,4,4,,3
322161,22-JAN-12,21-JAN-12,Priyanka,,en,70.31.121.237,don.macneil@sympatico.ca,14689640,000000122733506,4,5,Better quality communications line - hard to understand person at times due to quality of line.,4
322162,22-JAN-12,21-JAN-12,Karingula,,en,174.88.43.121,smiskelly@sympatico.ca,14695830,000000122732162,4,4,,4
322163,22-JAN-12,21-JAN-12,Sihem,,fr,174.94.117.209,pauline_boisvert8@sympatico.ca,14694430,000000122731221,3,2,Avertir le client au début de l'appel de désinstallé l'ancien anti-virus avant de d'installé celui de Bell.J'ai eu bien des problêmes avec ca des sons continuelles dans mes ordinateurs.J'ai du rappellé et Mhamed m'a beaucoup aider à régler tous mes problêmes. ,5
322164,22-JAN-12,21-JAN-12,Med Wassim,,fr,184.145.252.121,longpredebleuets@sympatico.ca,14692716,000000122728274,5,5,C'était impeccable !,5
322165,22-JAN-12,21-JAN-12,Jason,,en,64.231.169.23,fjb33@sympatico.ca,14690144,000000122721195,1,1,"The person who was trying to help me had no idea about what he was doing. I noticed that he was asking me to do different things that were not relevant like change my pass word and telling me it is a computer problem there was nothing he can do. I did not get his name.I purchased my HP computer last April 2011 and my computer is fine.
Then about 10:30 a.m. I called back and 
 and was looked after by a girl and her name was Sulochana and she quickly looked after me and fixed my minor problem",5
322166,22-JAN-12,21-JAN-12,Ahmed,,fr,174.93.222.173,francoiseroch@sympatico.ca,14690240,000000122729535,4,4,,5
322167,22-JAN-12,21-JAN-12,Sushil,,en,70.54.55.71,cook.rick@sympatico.ca,14689002,000000122730730,4,4,,5
322168,22-JAN-12,21-JAN-12,Calvin,,en,184.146.127.220,jricci1@sympatico.ca,14691906,000000122724819,5,5,,5
322169,22-JAN-12,21-JAN-12,Rohit,,en,74.12.17.216,chuckandmarg@sympatico.ca,14688852,000000122734725,5,5,,5
322170,22-JAN-12,21-JAN-12,Nebgha,,fr,174.92.242.247,ljcoupal@bell.net,14692688,000000122725232,5,5,,5
322171,22-JAN-12,21-JAN-12,Mohammed,,en,76.68.122.238,jbfraser@sympatico.ca,14691306,000000122726245,5,5,,5
322172,22-JAN-12,21-JAN-12,Ghaieth,,fr,99.114.225.239,s.chartrand@sympatico.ca,14695320,000000122724129,5,5,,4
322173,22-JAN-12,21-JAN-12,Gloria,,en,68.171.231.80,mackie58@sympatico.ca,14692969,000000122723191,1,1,I have called on 2 different occasions. I have spoken to atleast 4 people. Our internet has been down for 1.5 weeks. I think it is unfair that I am paying for a modem that is not working and a service I do not have.,2
322174,22-JAN-12,20-JAN-12,Fairin,,en,216.121.214.208,kawatson@sympatico.ca,14680510,000000122696062,2,1,,1
322175,22-JAN-12,21-JAN-12,Cesar,,en,174.95.132.24,joe_knipfel@bell.net,14691708,000000122736912,1,1,I called with a complaint of having no internet service and disruptions of the internet service in previous days. First person I spoke to spoke broken English and had to ask for somebody that could speak fluent English because we were having trouble communicating. Was supposed to have my internet up and running within 2 hours and was not running until next morning.,2
322176,22-JAN-12,21-JAN-12,Dashrathan,,en,174.92.31.5,denis.levesque4@sympatico.ca,14689410,000000122728227,4,5,I have a hard time understanding someone with an accent. I would appreciate some who spoke english without an accent.,4
322177,22-JAN-12,20-JAN-12,Med nejib,,fr,69.156.132.98,reneguay@sympatico.ca,14684292,000000122710167,4,4,"Ok, mais un peu difficile pour résoudre le problème.",4
322178,22-JAN-12,21-JAN-12,Dhanasekar,,en,50.100.135.2,bleclerc00@sympatico.ca,14688302,000000122737610,4,4,The internet service was re-established at around 1h30pm today ( sunday jan 22nd ) I was deprived of my internet services for almost 24 hours !! :(,3
322179,23-JAN-12,06-JAN-12,Med Anouar,,fr,70.26.235.160,michelbeaupre87@sympatico.ca,14513194,000000122377405,5,5,"très bons renseignements du préposé.
 ",5
322180,23-JAN-12,17-JAN-12,Sylvie,,fr,174.93.235.156,sylvain-lariviere@sympatico.ca,14645478,000000122634813,4,2,La personne a répondu selon sa connaissance mais as résolu,3
322181,24-JAN-12,17-JAN-12,Josh,,en,74.12.60.232,sproberts35@sympatico.ca,14645146,000000122639127,1,1,A call-back (as promised) would have made a difference. This resulted in 2 more calls.  A service man then arrived but although the bell connection was corrected I still do not have access to the internet on the laptop.  I will try to contact you again tomorrow.,2
322182,24-JAN-12,22-JAN-12,Stephen,,en,76.71.89.74,grantbanks@bell.net,14700076,000000122740567,5,3,,5
322183,24-JAN-12,22-JAN-12,Amanda,,en,70.54.71.201,villain1V@sympatico.ca,14705202,000000122749488,3,2,the rep could have told me sooner that i needed to call loyalty dept during the week(closed on weekends)to resolve the matter.  also i was on phone for about 45 minutes to prior rep and the call was dropped.  i don't know why if a call is dropped that i wouldn't receive a call back right away from the same rep.  also their is no history of the conversation at the point it was dropped so i had to start all over again.  also i would not recommend bell to others in the future not because of my conversation with the rep but because i have to call back numerous times in otder to make one change on my bill.  i was double charged on my internet bill and i wanted to cancel my phone which should have been cancelled in Dec when i called prior.  i had to place two more calls to finally cancel the service.,2
322184,24-JAN-12,23-JAN-12,Justin,,en,70.30.73.176,frankboucher@sympatico.ca,14708126,000000122762796,5,5,,5
322185,24-JAN-12,30-DEC-11,Mindy,,en,76.67.99.147,artlaur@sympatico.ca,14418878,000000122226165,3,1,"time management ,talk directly into the telephone for a clearer understanding.
Hours on the phone with no results , in the end it was a defective modem still not installed after a useless service tech appointment cost me 5 hours of my time over two days. ",1
322186,22-JAN-12,21-JAN-12,Med Heni,,fr,70.26.211.245,mayerjacques@sympatico.ca,14693382,000000122726824,4,4,,4
322696,24-JAN-12,23-JAN-12,Elizabeth,,en,74.12.62.26,heather.cameron@sympatico.ca,14708686,000000122766865,5,,"This call was great Elizabeth understood my frustration and ensure that I would stay connected and my issue would be resolved. 

But if you look back at the calls I made the on January 16 that was not the case. I was disconnected twice in one case I was treated poorly put on hold for over 10 minutes and then disconnected. 

When I called back I was told I needed a new modum and it was being sent on Wednesday. I didn't receive it and called back on this call and told there was no record of this. 

After looking at the line again this time it was determine there was an issue and a service call was scheduled. Why didn't that happen the 1st time? Why did I have to call 4 or more times?",3
322697,24-JAN-12,23-JAN-12,Sandra,,en,174.88.1.143,kathy.heys@sympatico.ca,14709720,000000122766824,4,4,"I hope you will actually read this, because Sandra was the first person from Bell that could actually answer my internet question! I had tried numerous times through the online internet usage tracker to find out my monthly usage but it never worked, always had ""technical difficulties"". Recently I emailed customer service and then had two online chats with the same question....""what is my monthly internet usage?"". Each time I was told that there were technical difficulties, or the server for My Bell was down and would be up in 24-48 hours. This was not true at all and finally I phoned and got an answer from Sandra. She informed me that the INTERNET USAGE COULD NOT BE, AND HAD NEVER BEEN TRACKED!!! Is she the only one who knew that? Unbelievable!!. I have found in the past that through email or chat the responders are obtuse and can never resolve a problem or answer a question. Instead they keep apologizing!! Why bother to offer such a time-wasting service? Please reply to this WITHOUT APOLOGIZING!! Bell is a communications company and can't even communicate with its clients....",3
322698,24-JAN-12,22-JAN-12,Pedro,,en,174.92.121.148,davidjnew@bell.net,14698908,000000122744594,5,5,"Nothing, 3 Bell reps. responded, each offered excellent service. Two on Sunday, one on Monday......D.",5
322699,24-JAN-12,23-JAN-12,Allan,,en,64.231.202.149,j.lewis@sympatico.ca,14708962,000000122761019,5,5,,5
322700,24-JAN-12,23-JAN-12,Fathi,,fr,65.92.250.37,danielreine@sympatico.ca,14707320,000000122757188,5,5,"J'ai eu un excellent service, j'espère que le problème de l'envoi de message est résolu... les ami(e)s ont reçu plus de 10 fois le même message. Ils n'étaient pas contents.   Merci à Fathi.",4
322701,24-JAN-12,23-JAN-12,Saurabh,,en,76.69.149.29,mariothe1st@sympatico.ca,14710692,000000122758120,5,5,,4
322702,24-JAN-12,23-JAN-12,Neha,,en,70.53.47.238,glenda_fraser@sympatico.ca,14708452,000000122759318,1,1,Helped with with my problem,5
322703,24-JAN-12,23-JAN-12,Med Heni,,fr,65.92.157.142,monic.doyon@sympatico.ca,14711182,000000122755955,4,4,,4
322704,24-JAN-12,23-JAN-12,Cara,,en,65.94.99.87,therebellos@sympatico.ca,14713324,000000122760329,1,1,Keep your commement and word and the offer that was given on October 25th 2011 for 50% for Internet service.,
322705,24-JAN-12,23-JAN-12,Dilip,,en,74.14.91.162,harryandlaura@bell.net,14708660,000000122766012,4,4,,5
322706,24-JAN-12,23-JAN-12,Minh-Trang,,en,76.64.150.225,ibeatty@sympatico.ca,14708862,000000122768383,5,5,nothing!,4
322707,24-JAN-12,23-JAN-12,Mohamed,,fr,184.144.172.110,mo.redjimi@sympatico.ca,14711160,000000122762185,4,4,,5
322708,24-JAN-12,23-JAN-12,Sulochana,,en,76.65.76.45,kennethwraight@sympatico.ca,14709784,000000122761548,5,5,,5
322709,24-JAN-12,23-JAN-12,Zaccheus,,en,65.92.20.129,chevy@bell.net,14706934,000000122758839,4,4,,4
322710,24-JAN-12,23-JAN-12,Eric,,en,70.48.111.198,m.wooden@sympatico.ca,14710430,000000122755744,5,5,nothing,5
322711,24-JAN-12,23-JAN-12,Luis,,en,69.159.17.46,cbevilac@sympatico.ca,14706844,000000122757569,5,4,Passing down of information from one tech to another problems solver without the customer having to repeat all the information again....Name/phone number/etc.,5
322712,24-JAN-12,23-JAN-12,P Senthil,,en,70.26.30.253,bcharnden@sympatico.ca,14706284,000000122753371,5,5,,4
322713,24-JAN-12,23-JAN-12,Reina,,en,65.92.76.177,carjos01@bell.net,14706748,000000122765353,3,3,"1.The Rep. had trouble explaining the basis of the problem. Poor english and strange accent and idiom.
2.I am extremely displeased that Bell could block my email account for reasons beyond my control. I am just a simple computer user and do not get involved in the dessemination of junk.
3. I am still confused over the relationship between Bell,Hotmail and windows Live. It is my belief that my contracted subscription was with Bell Cda  ",4
322714,24-JAN-12,23-JAN-12,Melissa,,en,74.12.87.234,floreal2@sympatico.ca,14708062,000000122756213,5,5,nothing,5
322715,24-JAN-12,23-JAN-12,Dhanasekar,,en,205.250.206.154,wmmcbilru@bell.net,14713808,000000122764472,5,4,,5
322716,22-JAN-12,21-JAN-12,Hussain,,en,76.67.65.204,tpopowich@sympatico.ca,14696488,000000122734030,5,5,,5
322717,22-JAN-12,12-JAN-12,Abdul,,en,70.49.181.44,dallast@sympatico.ca,14565216,000000122505577,3,5,Train your support people to know more than just MS standard software (e.g. email clients other than just outlook). Support guy was good but Bell should be more proactive about providing training/info for a broader base.,3
322718,22-JAN-12,20-JAN-12,Wayne,,en,64.231.150.9,michael.scully@sympatico.ca,14682386,000000122706593,5,5,don't know,5
322719,22-JAN-12,21-JAN-12,Mohammed,,en,65.93.206.4,stephengrosz@sympatico.ca,14696006,000000122736371,4,4,,4
322720,22-JAN-12,18-JAN-12,Manoj Sandra,,en,70.26.11.85,mcdowellr@bell.net,14655636,000000122668283,5,5,nothing.,5
322721,22-JAN-12,21-JAN-12,Darlene,,en,174.88.14.175,scsermak@sympatico.ca,14695548,000000122730146,5,5,"Get rid of that terrible voice-recognition crap ""at Bell my voice is my password"".  It is extremely frustrating and does NOT enhance the customer experience.  Make your automated ""maze"" at the beginning of each call much shorter, with less ""options"" - it does not help.  Get us straight to the right department.  Even after answering all the annoying questions, I still ended up with a general attendant before having to then be transferred to the correct department.",4
322722,22-JAN-12,20-JAN-12,Atoiya,,en,205.223.124.103,cr.marson@sympatico.ca,14676506,000000122695714,1,2,"On 12/09/11 I called to inquire about cancelling my phone/internet service.  Your representative quoted me $19.92 for phone and $33.95 for the internet service to keep my business.  You charge me a ""one time"" modem fee and both the phone and internet charges are more than quoted.  At least I got the modem fee credit.  I was told the internet fee ""went up"" Jan 1.  The representative I spoke to in December quoted me for a year.  I feel like you misrepresented yourselves and I will wait for the one year term to be up and switch my business to my current digital TV supplier like I should have in December.  I have been a long time customer but this type of misrepresentation is really beyond reproach.",1
323165,24-JAN-12,23-JAN-12,Gopi Rathinam,,en,70.51.128.250,dupuisp@sympatico.ca,14707742,000000122765444,5,5,,4
323166,24-JAN-12,18-JAN-12,Justine,,en,70.54.69.57,james.standeven@bell.net,14652704,000000122648812,5,3,"Your rep gave me a 15 day refund for being without internet for 11 full days.

This is, as far as this single issue goes, good.

Your agent was very good with me.

The after tax refund of, maybe $35.00 does not come close to making up for losing at least one (1) client due to bell lack of service or loss due to 11 days of down time.

PLEASE SEE COMMENTS THAT WERE SENT WITH ANOTHER SERVICE SURVEY. 
________________________________________

Customer care representative (5 days prior), was polite and professional. He properly diagnosed the problem, and was sending (via courier) a replacement modem/router and power source.

Courier shipment never arrived.

Bell let it drop and let us sit without internet until I called again on the 11th.

When I re contacted bell I was informed that bell's computer system had cancelled the order.

It seems bell had made an error 2 years and 4 months earlier by using the wrong phone number in the ""phone house"".

The number the computer had recorded there had a 555 instead of 519 for my area code.

Bell let it drop and let us sit without internet,  untiI I called again on the 13th.

On this day (Jan 13), I was guaranteed that I would receive a new modem/router via courier the next day (a Saturday).
I questioned this but was assured I would have the shipment the next day.
A BOLD FACED LIE.
This continued on with a total of 5 calls requesting service and finally on the 10th day of no internet, we received a power source. (your rep would not send a modem/router insisting I only needed a power source)
Could not even get a flicker of a light from the old non functional modem/router with the new power source.
Phoned on 1oth day of no internet and was repeatedly told I was mistaken, because bell does not send only power source but only power source with modem/router.

After finally convincing your agent to check their computer, they had to agree that I was only sent a power source.

After dealing with 2 agents (and again going through all the modem/router testing, and with MUCH demanding a service call was arranged for the next day.

Service person had difficulty getting modem/router working at all.

Then, internet would only work if connected by wire.

Then connections would not work if computer was restarted.

Then access was denied because error message kept claiming a 3rd party modem was on system.

Service man was not able to figure out how my network could have a name of my choosing, so we are stuck with BELL___ and must input a 26 digit number for each new computer.

Finally all worked.

Eleven (11)full days without internet  in spite of five (5) service requests, 2 no show courier deliveries, one (1) courier delivery and one(1)tech service call.

I lost a new client who decided not to give me their business if I could not even handle arranging getting reliable internet.

I may have lost other clients, Time will tell.

I pride myself in practicing patience in my every day business.

I, after a week, did raise my voice to unacceptable levels to your employees.

They stayed very calm and professional.
Your employees did care about my problem and did try to help me.

Bell as a company, with its rules that would not allow its employees to do what was required to fix the problem proved it did not give a damn about their quality of service.

Bell, by a huge margin, charges the most and gives the least for their fees, in quality and quantity.

I was, not even once, less than 15 minutes waiting before I could get a person on the phone in any og the five (5) calls for service.

About every 2 minutes the recording says that Bell appreciates my patience for waiting.

IT IS TOO BAD THAT BELL DOES NOT APPRECIATE MY BUSINESS.

ELEVEN (11)FULL DAYS TO REGAIN INTERNET IS NOT SOMETHING YOUR COMPANY SHOULD BE PROUD OF.
",1
323167,24-JAN-12,21-JAN-12,Robert,,en,76.70.11.226,our3sons@sympatico.ca,14694292,000000122723103,4,2,He tried to fix our internet but was on hold for over 45 mins left to go to another customer and came back to lock in our signal Monday.,4
323168,24-JAN-12,23-JAN-12,David,,en,50.101.248.35,ainsworthdr@bell.net,14705842,000000122766664,4,3,,4
323169,24-JAN-12,23-JAN-12,Arcadius,,fr,70.26.239.93,robertchaine@sympatico.ca,14712316,000000122754689,5,5,,4
323170,25-JAN-12,22-JAN-12,Afroze,,en,216.183.143.70,frankkaren@sympatico.ca,14699730,000000122748080,1,1,The Tech that helped me had no knowledge on how to setup an e-mail account in Outlook. This took over one hour to setup. I was put on hold so he could find help from his supervisor and my account has (1) after my name which he did not know how to remove (ALFORD your service tech) Plus I had a hard time hearing him because he would not speek louder.,3
323171,25-JAN-12,24-JAN-12,Anirban,,en,70.26.42.205,levitz@sympatico.ca,14722198,000000122782267,5,4,,4
323172,25-JAN-12,24-JAN-12,Hanen,,fr,67.71.114.21,marie.rodrigue@sympatico.ca,14722980,000000122790249,4,5,,5
323173,25-JAN-12,24-JAN-12,Nebgha,,fr,174.92.182.4,louis_fortier1@sympatico.ca,14722476,000000122784583,5,4,"Rien j'ai été très soulagé de ne pas avoir à subir un vérus.
Mais je ne comprend pas pourquoi je n'ai pas été avisé du trop plein de courriels .",5
323174,25-JAN-12,24-JAN-12,Amira,,fr,67.68.113.84,monique.dallaire3@sympatico.ca,14723830,000000122789279,5,3,,5
323175,25-JAN-12,24-JAN-12,Cherif,,fr,70.29.200.51,jprochon@sympatico.ca,14721180,000000122786775,3,4,rien de spécial sauf corriger la lacune qui envoyait mes messages par multipliemde 4,4
323176,25-JAN-12,24-JAN-12,Ricardo,,en,70.51.58.3,boatchick@sympatico.ca,14715784,000000122804510,5,5,the technician was pleasant and very helpful - he resolved the problem and i was more than happy with the service he provided,5
323177,25-JAN-12,24-JAN-12,Dashrathan,,en,67.70.206.40,holly_greg.burrell@sympatico.ca,14719812,000000122782148,4,4,The service was very good. The problem appears to have been solved. Don't change anything.,4
323178,25-JAN-12,24-JAN-12,Latregan,,fr,76.67.142.76,jujapa@sympatico.ca,14721272,000000122798729,5,5,,5
323179,25-JAN-12,24-JAN-12,Wafa,,en,70.29.238.69,richard.mcg@sympatico.ca,14725670,000000122783304,5,5,,5
323180,25-JAN-12,23-JAN-12,Meriem,,fr,174.89.226.173,perpie@sympatico.ca,14711768,000000122766799,5,5,Rien de plus,5
323181,25-JAN-12,24-JAN-12,Samuel,,en,70.31.83.158,brishar@sympatico.ca,14716000,000000122790109,5,5,Been a little easier to understand,5
323182,25-JAN-12,24-JAN-12,Amine,,fr,69.159.134.184,janick.fortier@bell.net,14720366,000000122798161,4,5,"Je suis très satisfaite de mon conseiller
il a été très professionnel et a pris le temps nécessaire pour bien m'expliquer les choses. ",5
323183,25-JAN-12,24-JAN-12,Ashfaq,,en,65.93.97.208,feika@sympatico.ca,14718496,000000122808161,4,4,,5
323184,25-JAN-12,24-JAN-12,Sonia,,fr,70.49.94.240,rbertrand@bell.net,14725452,000000122796612,5,5,avoir un meilleur tarif pour  cliente  privilège  avec  vous depuis 35 années fidèle. ,5
321701,25-JAN-12,23-JAN-12,Aprajit,,en,174.93.160.95,chris.papachristou@sympatico.ca,14706948,000000122757380,5,5,nothing ,5
321702,25-JAN-12,24-JAN-12,Pradheep Kumaar,,en,69.156.0.100,glennlawrence@bell.net,14719206,000000122802919,5,5,Buy me a coffee,5
321703,25-JAN-12,24-JAN-12,Ayesha,,fr,70.53.185.247,valli05@sympatico.ca,14728094,000000122797003,5,4,,
321704,25-JAN-12,24-JAN-12,Kayla,,en,65.95.146.134,kevans@bell.net,14721620,000000122785805,,1,"Firstly I would like to convey that the survey doesn't actually convey our feelings for the representative as she is only a product of the environment she has been groomed to work in; rather the comments convey our feelings about Bell Canada as a communications company.
For a communications company your skill level is extremely poor.  If you wish to retain customers long term a suggestion would be to have a continuous flow of information rather than transferring people from one dept to the other.  In short it seems the right hand doesn't know what the left hand is doing or maybe that is how as a company you wish to be percieved.  All we know is we have had one headache after another since joining Bell which certainly isn't conducive to a long term relationship.

We trust this comment will help to build a better Bell company.",1
321705,25-JAN-12,24-JAN-12,Alexander,,en,76.71.150.4,frannella@bell.net,14718732,000000122785304,4,4,,3
321706,25-JAN-12,24-JAN-12,Mohammed,,en,184.147.127.22,betpaul@bell.net,14715602,000000122789425,4,4,,4
321707,25-JAN-12,24-JAN-12,Nizar,,fr,184.148.220.101,marcelmorelauto@bell.net,14722912,000000122792354,5,4,JE SUIS  SATISFAIT J AI U  UNE BONNE ECOUTE JE VOUS  REMERCIE  MARCELMOREL,5
321708,25-JAN-12,23-JAN-12,Afef,,fr,68.179.94.45,spbeauchemin@sympatico.ca,14712998,000000122754503,5,,,5
321709,25-JAN-12,22-JAN-12,Leni,,en,69.157.100.97,CINDIE1@sympatico.ca,14697136,000000122739801,5,5,"Nothing.  It was the quickest, easiest call to tech support that I have had.  Thank Lenny",4
321710,25-JAN-12,24-JAN-12,Naveen,,en,65.93.89.3,jardine.b@sympatico.ca,14720382,000000122803924,5,5,"The rep was fubulous--patient,understanding and thorough",5
321711,25-JAN-12,24-JAN-12,Vikram Aditya,,en,70.31.18.50,thechus@sympatico.ca,14727658,000000122785931,4,4,"Originally,I reported no dial tone on the phone line on 21st of Jan).Line fixed on the 22nd. Why do I have to wait till Tuesday evening before Internet service was restore. I wish you could coordinated these two services together better! ",4
321712,25-JAN-12,24-JAN-12,Annie,,en,69.159.86.125,daniel.paul@bell.net,14717138,000000122791778,5,5,"I was extrememly impressed with the exceptional assistance of your Representative Annie Agent # 6084809.   I think you should take time to understand what a great asset she is to Bell.   Sincerely, Daniel Paul ",5
321713,25-JAN-12,19-JAN-12,Sulochana,,en,76.70.68.233,brian.v.thomas@sympatico.ca,14662234,000000122672883,1,1,Solved my problem.,2
321714,25-JAN-12,25-JAN-12,William,,en,74.14.35.25,tomcox@bell.net,14727840,000000122808450,5,5,,5
321715,25-JAN-12,24-JAN-12,Martine,,fr,69.156.85.99,usaca@sympatico.ca,14728060,000000122795154,4,2,"Regler le probleme. Le signal du modem n'est pas assez fort.
Mon modem est a environ 25 pieds de mon ordi et le signal est faible avec une vitesse qui varie entre 3 et 15 maximum alors que j'ai la Fibe25",3
321716,25-JAN-12,24-JAN-12,Manel,,fr,65.94.1.240,sylvaine37@bell.net,14727374,000000122785861,5,5,"Après réflexion, j'ai bien compris. Merci!b",4
321717,25-JAN-12,22-JAN-12,David,,en,76.65.39.225,darla.s@sympatico.ca,14698832,000000122750741,5,5,,5
321718,25-JAN-12,24-JAN-12,Khalil,,fr,174.95.121.108,smaheux@sympatico.ca,14726874,000000122798341,5,4,"M,indiquer ou aller pour telecharger un des navigateurs disponibles sur Microsoft...mais je l,ai finalement trouve.",4
321719,25-JAN-12,24-JAN-12,Mahesh,,en,184.147.9.33,briancotter@sympatico.ca,14715976,000000122794943,4,4,"Better information in the package.  As a person who did not grow up with computers, I find it very difficult trying to walk my way through the system setups. ",3
321720,25-JAN-12,24-JAN-12,Manel,,fr,65.94.45.148,mpoirier_mpoirier@sympatico.ca,14723906,000000122785431,5,5,Une madame très gentille  et très très capable.,5
321721,25-JAN-12,24-JAN-12,Gopi,,en,76.75.147.94,ldsee@sympatico.ca,14722090,000000122802303,4,4,I was on hold for 45 minutes to long.,5
321722,25-JAN-12,24-JAN-12,Hela,,fr,184.145.176.142,m.1952@sympatico.ca,14722680,000000122785358,5,5,rien,5
321723,25-JAN-12,24-JAN-12,Farah,,en,207.164.79.112,syedakhter@sympatico.ca,14727354,000000122794118,5,5,"The agent Sara was very polite and she had good cx care and soft skills. She gave me respect, understood my issue and was able to resolve. This is what ONE AND DONE is! Good Job and keep up the GREAT WORK!",5
321724,25-JAN-12,24-JAN-12,Mahender,,en,70.51.113.62,hanson@sympatico.ca,14719566,000000122792194,1,1,i still can't open my bell bill after 2 phone calls of 1 1/2 hours,1
321725,25-JAN-12,24-JAN-12,Kevin,,en,76.67.205.34,m.hedrich@sympatico.ca,14722710,000000122783436,5,5,Be told that we would a new modem which we did not want,5
321726,25-JAN-12,20-JAN-12,Manel,,fr,70.53.205.216,mario.methot@sympatico.ca,14681910,000000122696227,1,1,"Le service Sentinelle de Bell est incompatible avec Windows 7, conséquemment vous êtes incapable doffrir le service et vous nous branchez sur Norton la version gratuite pour laquelle il faut renouveler mensuellement ladhésion.  Cest assez amateur comme prestation de service.",1
321727,25-JAN-12,24-JAN-12,Jonathan,,en,67.70.3.60,jlauzon1@sympatico.ca,14720880,000000122807007,5,5,"After dealing with three very patient and pleasant workers, my iPad problem was not corrected, but not for lack of effort.
Jonathan from El Salvador, I think, worked with me to resolve my Internet problem. He was amazing, considering he did not have an iPad in front of him.
Maybe allowing some time to teach others how to navigate iPad issues would eliminate the hours I spent on the phone. Friends who have iPads did not experience as much difficulty getting there Internet to work with their provider.
Again, I am very pleased with the effort made by your technicians, but it was a long and frustrating process. ",5
321728,25-JAN-12,24-JAN-12,Maria,,en,67.71.68.147,shirley.stupp@sympatico.ca,14726712,000000122786634,5,5,"nothing more thank you
",5
321729,25-JAN-12,24-JAN-12,Sofiene,,fr,69.157.89.125,marie-paule.hbert@sympatico.ca,14722968,000000122787298,1,1,"me donner des explications précises et arrêter  de  jouer avec les montants de facturation.  Un me dit  c'est pour  un an au bout de 2ou 4 mois c'est augmentéJ'ai vu payer 46, le mois suivant plus de $100.  Je suis tannée",
321730,25-JAN-12,24-JAN-12,Stephanie,,en,70.26.9.149,sundby.skolko@sympatico.ca,14727258,000000122783125,5,5,Nothing. Stephanie was very nice and helpful,5
321731,25-JAN-12,24-JAN-12,Faqria,,en,70.50.184.168,creature.george@bell.net,14716930,000000122792487,5,3,Any problems were on my end and needed to be resolved prior to continuing.,5
321732,25-JAN-12,24-JAN-12,Amanda,,en,74.14.33.78,cammasse1@bell.net,14716176,000000122798979,5,5,,5
322187,22-JAN-12,21-JAN-12,Asma,,en,70.54.7.110,davidvz@bell.net,14689312,000000122731919,5,4,,5
322188,22-JAN-12,21-JAN-12,Gloria,,en,174.92.80.64,j_shilling@sympatico.ca,14691146,000000122735726,5,,In regard to Question #2 ----time will see if my problem has been resolved.,5
322189,22-JAN-12,19-JAN-12,Hakim,,fr,76.69.239.198,larivigu@sympatico.ca,14667770,000000122691189,5,5,,5
322190,22-JAN-12,15-JAN-12,Marouen,,fr,76.69.239.198,larivigu@sympatico.ca,14616308,000000122582874,5,5,,5
322191,22-JAN-12,21-JAN-12,Ashwini,,en,70.24.207.175,gino.agostini@sympatico.ca,14690504,000000122733246,5,5,,5
322192,22-JAN-12,21-JAN-12,Rodolfo,,en,74.198.9.237,prowan2@sympatico.ca,14694694,000000122738321,5,5,"Based on THAT experience, I would recommend Bell.  Based on a lot of other things, I would not recommend Bell...too expensive, for one.",5
322193,22-JAN-12,21-JAN-12,Mariame,,fr,69.156.129.166,sylviedorval3@sympatico.ca,14696176,000000122724215,4,5,Réduire le temps total de l'appel. Environ 75 minutes c'est long mais on m'a expliqué que le personel est réduit le samedi,4
322194,22-JAN-12,21-JAN-12,Shinoj,,en,64.231.60.148,bllw@sympatico.ca,14688310,000000122729544,5,5,,5
322195,22-JAN-12,21-JAN-12,Ashwini,,en,70.54.0.134,MACBELLEVILLE@bell.net,14687242,000000122730713,1,1,,2
322196,22-JAN-12,20-JAN-12,Karen,,en,64.229.82.9,trisha.stewart@sympatico.ca,14686340,000000122699771,4,4,,4
322197,22-JAN-12,21-JAN-12,Karen,,en,70.27.136.26,djsheridan@sympatico.ca,14689572,000000122729207,5,5,,5
322198,22-JAN-12,21-JAN-12,Mohammed,,en,70.50.89.20,bdesav@sympatico.ca,14688126,000000122731449,1,1,"Fix my problem:  I have contacted Bell technical 4 times in the last week about my download speed that has dropped to 2.5 mgbs and each timne I was told they would resolve it right away but did not.  I was told yesterday someone would call me within 4 hours ""guaranteed"" but no one called and the problem continues.  I will find another provider if this is not resolved soon.  I am paying for 7mb/s.",1
322199,22-JAN-12,21-JAN-12,Elyes,,fr,184.144.170.148,mboud@sympatico.ca,14693402,000000122722666,3,4,,5
322200,22-JAN-12,21-JAN-12,Jose,,en,76.70.102.143,francislerner@sympatico.ca,14690224,000000122721641,5,5,No change needed.,5
322201,22-JAN-12,21-JAN-12,Samantha,,en,67.71.137.250,silvia.morongova@sympatico.ca,14695734,000000122724834,4,4,well,4
322202,22-JAN-12,21-JAN-12,Oussama,,fr,70.48.189.23,richardperron832@sympatico.ca,14695010,000000122737209,3,3,jaie tres hate que vous tenier votre parole au sujet de la ligne fibre optique qund vous nous la prometer depuis 3 ans et vous me dite tres bientot et rien ne se passe alors quatendez« vous pour reagir merci de me lire jattend des reponse positive de votre part byeet merci,3
322203,22-JAN-12,20-JAN-12,Kishore,,en,67.70.108.66,vberger2@sympatico.ca,14686478,000000122704768,5,4,,4
322204,22-JAN-12,20-JAN-12,Irfan,,en,174.95.59.147,mohan.s@sympatico.ca,14682720,000000122713936,5,5,,5
322205,22-JAN-12,21-JAN-12,Julio,,en,184.146.74.221,ebokelmann@bell.net,14689828,000000122722658,5,5,noting,5
322206,22-JAN-12,21-JAN-12,Karina,,en,76.67.10.6,horstsommerfeld@sympatico.ca,14690916,000000122726457,5,5,In this case NOTHING.,5
322207,22-JAN-12,12-JAN-12,Ronald,,en,184.144.40.160,mary.lysyk@sympatico.ca,14584312,000000122514100,4,4,took 20 minutes on phone waiting for a Bell rep to make the first phone contact.,4
322208,22-JAN-12,19-JAN-12,Robbie,,en,174.89.69.195,hans316@sympatico.ca,14665496,000000122670559,5,2,"You could let your existing and loyal customers know that they can have the same service for less money.
Why do I have to call Bell to find out that I am being overcharged?
Also ,since becoming an internet user with Bell ,some 10+ years ago I have gone from unlimited usuage to a 25 gb cap which I was unaware of and all at increasing cost . It may not seem like increasing cost but if you factor in what has been taken away it certainly is.
So now I am going to save money for the next 12 months and then ? ,back up to and more than what I was spending per month I would expect.

Bell shows no loyalty to it`s customers ,only loyalty to it`s shareholders and even that is questionable.",1
322209,22-JAN-12,22-JAN-12,Brenda,,en,174.95.16.127,ed.rom@sympatico.ca,14689844,000000122738883,5,5,,5
322210,22-JAN-12,21-JAN-12,Brenda,,en,67.70.36.95,johnpipe@sympatico.ca,14691774,000000122735832,5,5,"Nothing. But the problem presents itself too often and my tech man says it's your problem. 
John Pipe johnpipe@sympatico.ca
416-340-2756",1
322211,22-JAN-12,21-JAN-12,Imen,,fr,65.93.50.129,pierrechenier.1@sympatico.ca,14694573,000000122731943,4,4,"c,est très bien merci",5
322212,22-JAN-12,21-JAN-12,Sam,,en,174.92.69.82,dlmckenz@sympatico.ca,14689596,000000122729620,5,5,nothing,5
322213,22-JAN-12,21-JAN-12,Linda,,en,174.91.107.12,christelwe@sympatico.ca,14688836,000000122726770,5,5,"we tried to order a wireless modem and our phone call ended up in India with a so called manager by the name of Kyla, a stage name,and our order was never placed and her English was very minimal. The first girl, we spoke to, knew nothing about the modem and then we were given to the useless manager and a week later the modem never arrived and we were told it would be shipped from India, what nonsense is that. Now we finally spoke to a Canadian girl by the name of Linda, replacing the order and this girl ref 122548545 was efficient and trained and what a relief it was to talked to a corporate trained person and trying to rectify the problem ,trying to keep the bell's dignity and now we are hoping the modem will arrive soon. I really worry about the bell because it is the satisfied customer that brings the profits and not perhaps the minimizing of funds by contracting with India. I am hoping somebody will at least read this and it will not pass unrecognized. Thank you from a really concerned customer. The bell is our canadian heritage and we surely hate to see it disappear as some operations have done now.We are faithful bell customers. Thank you..Christel Weindl 905 877 9637      ",3
322214,22-JAN-12,19-JAN-12,Bedre,,en,65.93.166.226,gocw@bell.net,14665238,000000122685334,1,1,Fix it,2
322215,22-JAN-12,19-JAN-12,Stephen,,en,174.93.49.31,robert.lynch087@sympatico.ca,14671236,000000122675698,5,4,,5
322216,22-JAN-12,21-JAN-12,Joseph,,en,74.12.148.111,bedinch6@bell.net,14688142,000000122723548,5,4,nothing,5
322217,22-JAN-12,20-JAN-12,Edward,,en,70.30.52.157,rdfb@sympatico.ca,14684210,000000122704193,5,5,,5
322218,22-JAN-12,11-JAN-12,Mohamed Radhouene,,fr,184.144.150.156,onesime@bell.net,14572106,000000122482909,5,5,Rien de spécifique,4
322219,22-JAN-12,21-JAN-12,Ibtissem,,fr,76.69.181.235,s.py_ro@sympatico.ca,14695354,000000122737903,5,5,,4
322220,22-JAN-12,21-JAN-12,Michael,,en,184.145.106.100,rjjwlavergne@sympatico.ca,14695042,000000122728537,5,5,,5
322221,22-JAN-12,21-JAN-12,Naoufel,,fr,174.93.224.138,stellato@sympatico.ca,14695986,000000122723676,5,5,,4
322222,22-JAN-12,21-JAN-12,Darwin,,en,70.48.0.15,delphinebishop@sympatico.ca,14689394,000000122725624,5,5,nothing,5
322223,22-JAN-12,21-JAN-12,Jose,,en,65.93.110.243,rrgulik@sympatico.ca,14695250,000000122729511,5,5,,4
322224,22-JAN-12,20-JAN-12,Stephane,,en,65.95.51.81,dan.boisvert@sympatico.ca,14676672,000000122712040,4,5,nothing,5
322723,22-JAN-12,21-JAN-12,Hanene,,fr,70.30.228.107,a__milien@sympatico.ca,14687376,000000122728526,4,4,J'avais appelé 2 semaines auparavant car je savais que le problème arriverait.,4
322724,22-JAN-12,20-JAN-12,Chantal,,en,76.64.56.241,donbokaccents@sympatico.ca,14677244,000000122711415,5,5,You could have offered me free programming on My bell Tv considering what the competitors are offering these days. However i am still happy with Bell,5
322725,22-JAN-12,12-JAN-12,Preethi,,en,69.159.17.69,barbandmarty@sympatico.ca,14577240,000000122510250,5,5,,4
322726,22-JAN-12,20-JAN-12,Padmanaban,,en,174.95.11.186,rick.proudfoot@sympatico.ca,14684400,000000122715356,4,4,You could put more intuitive info on your site(s) to provide manual use of the very good service I received thus utilizing your technicians abilities for more serious problems. ,5
322727,23-JAN-12,20-JAN-12,Eddy,,en,174.95.142.73,gmarkvorsen@sympatico.ca,14678502,000000122720432,4,2,"Nothing more Eddy could have done; he handed me off to someone who could check the line and arrange for a technician to be sent out the next day.  NOT sending me this useless survey would have been the one thing that could have been done BETTER.",3
322728,23-JAN-12,21-JAN-12,Eddy,,en,70.48.167.164,jbolen@sympatico.ca,14691308,000000122738167,3,1,Actually follow up on the work on my internet connection,1
322729,23-JAN-12,20-JAN-12,Emmanuel,,en,70.24.113.97,afloat@bell.net,14674296,000000122712055,4,3,My computer was in such bad it had to be replaced. your tech did everything possible under the circumstances. There was a minor language problem!,5
322730,23-JAN-12,17-JAN-12,Mark,,en,65.92.92.86,nmucciante@sympatico.ca,14642576,000000122628623,5,5,,5
322731,23-JAN-12,22-JAN-12,Aroua,,fr,70.26.185.80,avecalain@bell.net,14697786,000000122739521,3,3,"L`aide a été apprécié pour le nouveau mot de passe par contre ma demande pour reconnaître mes informations personnelles afin des changées ou corrigées a été refusé.
La question pour le nouveau mot de passe,qu`elle est le lieu de naissance de votre ~Ma:Re: est à revoir ainsi que mes informations personnelles.La mémoire c`est comme le service çà fait  défaut.",3
322732,23-JAN-12,21-JAN-12,Sage-Fidele,,fr,174.91.196.3,michbonn@sympatico.ca,14693588,000000122738048,5,4,M'avertir que les messages de groupe expédiés aux usagers de vidéotron  pouvaient être reçus en une multitude de copies par eux.....,5
322733,23-JAN-12,22-JAN-12,Natalia,,en,174.88.225.4,iherian@sympatico.ca,14700344,000000122739749,4,5,the person was very much on the ball.  Was able to get me the info in a very short time.,4
322734,23-JAN-12,22-JAN-12,Catherine,,en,65.95.246.245,thetwoboys@sympatico.ca,14704904,000000122748141,5,5,,5
322735,23-JAN-12,21-JAN-12,Belhassen,,fr,70.26.204.203,landry_denise@bell.net,14692418,000000122729968,3,4,ce n`est pas avec Belhassen que j`ai recu mes services il m`a aiguiller vers une autre personne la bonne cette fois ci car mon problème n`était pas de son ressort il me manquait tout simplement la Boite vocale et pourtant nous l`avions demander à votre représentant lors de sa visite  ,4
322736,23-JAN-12,22-JAN-12,Sylvain,,en,76.71.38.74,laura.mogg@sympatico.ca,14701496,000000122744554,3,1,Fix my download & upload speeds. Make my Internet not intermittent. Not happy. Looking at other companies. Soooo tired of calling a million times for the same issue that never gets fixed!!!!!,1
322737,23-JAN-12,22-JAN-12,Mhamed Chekib,,fr,70.53.251.134,normosti@sympatico.ca,14702992,000000122751898,5,5,les questions ont tres bien ete resolues,4
322738,23-JAN-12,22-JAN-12,Houssem,,fr,76.64.248.207,murrayr3@sympatico.ca,14702784,000000122746686,3,4,,3
322739,23-JAN-12,22-JAN-12,Mindy,,en,69.158.142.236,bencarca@sympatico.ca,14697936,000000122749882,5,4,,5
322740,23-JAN-12,22-JAN-12,Karthika,,en,69.158.142.236,bencarca@sympatico.ca,14697938,000000122749648,5,4,,5
322741,23-JAN-12,22-JAN-12,Kumar,,en,69.158.0.83,elizabeth.cascagnette@sympatico.ca,14699408,000000122744047,4,4,"Of course, waiting on hold is always the main culprit of calling into Bell.  AT some point I am put on hold and I have to wait and listen to music. Not the most favourite thing to do.",4
322742,23-JAN-12,22-JAN-12,Noureddine,,fr,69.159.178.22,mar.line@sympatico.ca,14702044,000000122741727,5,5,,5
322743,23-JAN-12,22-JAN-12,Mohamed,,fr,67.68.64.226,line_chamberland@sympatico.ca,14701684,000000122740893,5,5,rien,4
322744,23-JAN-12,22-JAN-12,Neha,,en,70.49.12.41,hansandkim@sympatico.ca,14700184,000000122742366,5,5,"nothing, all was handled very well",5
322745,23-JAN-12,16-JAN-12,Nizar,,fr,67.68.64.226,line_chamberland@sympatico.ca,14627242,000000122613057,1,2,"nous avons été transféré à 5 personnes différentes qui nous faisaient patienter en ligne une 50taine de minutes, pour nous retransférer à la 6e personne (Maxime)qui lui nous a résolu notre demande qui était pourtant simple au départ: augmenter nos services et avoir un no. de confirmation!!!!",
322746,23-JAN-12,22-JAN-12,Aymen,,fr,70.30.234.202,claire.ledoux@sympatico.ca,14698514,000000122750887,5,5,,5
322747,22-JAN-12,21-JAN-12,Tara,,en,70.24.24.223,ecollingwood@sympatico.ca,14689836,000000122729887,2,1,"Have your representative's ""listen"" to the customer's query and try to find a solution instead of placing the blame on the customer.  I called regarding the $2 price increase for the Bell Fibe 6 internet service and advised I had not been notified of the price increase.  Tara advised me that I was notified in November but I later found out that I would have only been notified IF I had downloaded my monthly invoice from Bell Canada for November 2010.  I advised Tara that why would I (i) download a bill when the amount due remained the same as previous months and (ii) why would I waste some of my limited download allotment to download an invoice from Bell Canada.  Tara seems like she could have cared less but did advise that they were receiving many calls like mine.  So that tells me that many people do not download their invoices.  So an improvement would be to have any price increases clearly identified on the online bill screen so a customer does not have to download a bill and also have a query type form that your operators can complete to notify a supervisor when a repeat pattern is occuring so that a solution can be made ""internally"" For example, why not make any price increases clearly visible on the invoice screen or include a notation that advises that there are important changes to your service and provide a link to the increase information or better yet, send an email to all Bell Fibe 6 customers advising them of the increase.  Also, Tara advised that I ""chose"" to receive online bills rather than paper bills and I advised her that I did not.  She never offered to switch me to paper bills and when I asked her who was the head/CEO of Bell Internet, she could not provide me a name, just a mailing address which was a P.O. Box.  I was extremely disappointed and felt like my business was not important to Bell Canada, even though I have been a loyal internet customer since 2004.",2
323185,25-JAN-12,20-JAN-12,Colleen G,,en,216.16.224.174,lisastadnik@sympatico.ca,14681168,000000122705762,5,4,,4
323186,25-JAN-12,20-JAN-12,Ajay,,en,216.16.224.174,lisastadnik@sympatico.ca,14681170,000000122706756,2,2,,2
323187,25-JAN-12,24-JAN-12,Edwin,,en,69.158.15.147,eric_adams@sympatico.ca,14718254,000000122785342,4,4,,3
323188,25-JAN-12,24-JAN-12,Sana,,fr,67.71.92.192,joseelalonde@bell.net,14721144,000000122794693,5,5,,5
323189,25-JAN-12,24-JAN-12,Nelly,,en,64.231.139.29,slumlord1@bell.net,14726864,000000122789061,3,1,,4
323190,25-JAN-12,24-JAN-12,Steph,,en,64.231.139.29,slumlord1@bell.net,14726862,000000122794986,5,5,,5
323191,25-JAN-12,24-JAN-12,Kevin,,en,74.12.121.28,jhendy5@sympatico.ca,14720764,000000122788235,5,5,The service was excellent.  You could not have done anything to improve my inquiry.,5
323192,25-JAN-12,14-JAN-12,Gopi Rathinam,,en,184.145.126.92,madmac15@sympatico.ca,14607794,000000122555298,5,5,nothing as I was totally satisfied,5
323193,25-JAN-12,24-JAN-12,Eric,,en,69.157.54.135,alvin.blackman@sympatico.ca,14714772,000000122800508,4,4,"When you make a financial contract, stop increasing it within the contract period.",3
323194,25-JAN-12,24-JAN-12,Brahim,,fr,174.92.153.105,f.jolicoeur@sympatico.ca,14718376,000000122800877,5,5,,5
323195,25-JAN-12,24-JAN-12,Ayesha,,en,184.151.63.168,rbtaylor59@sympatico.ca,14725466,000000122799901,5,4,,5
323196,25-JAN-12,24-JAN-12,Ibtissem,,fr,69.159.132.83,daniel.ct20@sympatico.ca,14717126,000000122787580,4,4,,4
323197,25-JAN-12,24-JAN-12,Hugo,,en,65.92.200.160,bevandmar@sympatico.ca,14715620,000000122807265,5,5,,5
323198,25-JAN-12,24-JAN-12,Houcem,,fr,76.65.160.227,mfbord@bell.net,14723440,000000122801035,4,4,"Ne pas constamment m'offrir de changer, améliorer mes services.",3
323199,25-JAN-12,24-JAN-12,Nirupa,,en,184.144.135.93,huguette.quesnel@sympatico.ca,14719866,000000122791115,5,4,,4
323200,25-JAN-12,24-JAN-12,Mahesh,,en,70.27.168.170,dalepachla@sympatico.ca,14717100,000000122785142,4,4,,2
323201,25-JAN-12,24-JAN-12,Sabha,,en,70.27.124.196,hurn@sympatico.ca,14719888,000000122799821,1,1,"Tried to understand my concern before asking for remote access
She told me Bell could not help me-so I went to on-line Help and got satisfaction",3
323202,25-JAN-12,24-JAN-12,Arcadius,,fr,69.156.169.130,ovenne@sympatico.ca,14724460,000000122799846,5,4,Merci pour les renseignements obtenus.,5
323203,25-JAN-12,23-JAN-12,Denis,,fr,174.93.245.112,sergemartel@sympatico.ca,14712738,000000122767316,4,4,Prévoir que nous aurions ce problème (avec notre récepteur internet) et faire le remplacement avant que le problème survienne puisque c'était une problématique connue.,4
323204,25-JAN-12,24-JAN-12,Denis,,en,70.54.142.113,marpaul@sympatico.ca,14723110,000000122799826,3,3,,4
323205,25-JAN-12,24-JAN-12,Mike,,fr,24.201.41.52,lucientabby@sympatico.ca,14722592,000000122797788,4,4,,5
323206,25-JAN-12,24-JAN-12,Irfan,,en,70.54.142.113,marpaul@sympatico.ca,14723112,000000122799715,3,3,,4
323207,25-JAN-12,24-JAN-12,Sergio,,en,70.54.142.113,marpaul@sympatico.ca,14723114,000000122802573,3,4,,4
323208,25-JAN-12,24-JAN-12,Carmen,,en,70.49.8.199,chrissyncarey@sympatico.ca,14716622,000000122784702,5,5,Nothing,5
323209,25-JAN-12,24-JAN-12,Rohit,,en,76.71.8.129,p.mintz@sympatico.ca,14724486,000000122799533,5,5,Nothing,5
323210,25-JAN-12,24-JAN-12,Mary-Jane,,fr,184.145.178.59,jean.fortin10@bell.net,14720546,000000122793631,5,5,service très prompt et excellent,5
323211,25-JAN-12,24-JAN-12,Chiraz,,fr,70.29.218.156,arthur.theriault@sympatico.ca,14715148,000000122793129,5,5,,4
323212,25-JAN-12,24-JAN-12,Fatma Sawcen,,fr,184.145.178.59,jean.fortin10@bell.net,14720548,000000122786136,5,5,service courtois et rapide,5
323213,25-JAN-12,24-JAN-12,Drew,,fr,69.70.41.42,berioc@sympatico.ca,14715576,000000122801738,5,5,,5
323214,25-JAN-12,17-JAN-12,Steve,,en,184.151.63.140,jandmlawrence@bell.net,14638660,000000122634983,,,In order to fully express my views about how my inquiry was handled and mishandled I would like to speak to a manager/supervisor.  Contact me at 519-822-7840.,
323215,25-JAN-12,24-JAN-12,Hakim,,fr,184.145.178.59,jean.fortin10@bell.net,14720550,000000122804323,5,5,service rapide et professionnel,5
323216,25-JAN-12,24-JAN-12,Jose,,en,69.157.165.69,kimrit@sympatico.ca,14721692,000000122783161,5,5,nothing that I can think of,5
323217,25-JAN-12,24-JAN-12,Med Wacef,,fr,69.159.138.170,rejean.charest@bell.net,14725554,000000122806907,4,5,rien de plus,4
323218,25-JAN-12,24-JAN-12,Naveed,,en,184.148.132.38,mcrtaz@sympatico.ca,14723336,000000122784101,3,2,,3
323219,23-JAN-12,19-JAN-12,Lotfi,,fr,65.94.84.105,punktal@sympatico.ca,14670708,000000122678357,5,5,,3
323220,23-JAN-12,19-JAN-12,Sarra,,fr,69.157.152.194,g.dunberry@sympatico.ca,14664810,000000122673082,2,1,,2
323221,23-JAN-12,21-JAN-12,Romeo,,en,174.93.67.221,bart.skrzypczyk@sympatico.ca,14688068,000000122729446,5,5,,5
323222,23-JAN-12,20-JAN-12,Carolina,,en,66.203.207.68,ketan.asher@bell.net,14680600,000000122701934,5,5,,4
323223,23-JAN-12,22-JAN-12,Andy,,en,64.231.250.52,rkghelani@sympatico.ca,14703820,000000122740605,4,4,Service was just right,5
323224,23-JAN-12,22-JAN-12,Arthur,,en,70.54.64.196,aamfilo@sympatico.ca,14697308,000000122747094,5,4,,5
323225,23-JAN-12,22-JAN-12,Nidhal,,fr,174.93.229.124,jeansm@sympatico.ca,14700666,000000122748972,2,1,Au lieu d'écouter le problème présenté il a eu accès à mon ordi tout refait et finalement le problème provenait de Vidéotron. Perte de temps inutile...,3
323226,23-JAN-12,22-JAN-12,Anis,,fr,76.67.141.122,dmarchand001@sympatico.ca,14699142,000000122743397,4,2,"les techniciens de réparation ne sont pas disponibles le dimanche. j'attend qu'on vienne régler le problème qui serait ""à l'extérieur"" selon l'agent à qui j'ai parlé.",4
323227,23-JAN-12,22-JAN-12,Dan,,en,76.69.18.169,audreyk@sympatico.ca,14697776,000000122751416,5,5,No problems - everything went smoothly in transferring date etc. from old to new computer.,5
323228,23-JAN-12,21-JAN-12,Leah,,en,76.68.82.148,barbras@sympatico.ca,14688058,000000122722247,5,,"Waiting for my service call and then I'll let you know
if everything went well.  Thank you.",5
323229,23-JAN-12,22-JAN-12,Mohammed,,en,69.158.89.189,mar54@sympatico.ca,14702046,000000122748238,,,"The line wasn't clear so it was hard to hear the person. 
",4
323230,23-JAN-12,22-JAN-12,Ammar,,fr,70.55.120.193,millou6@sympatico.ca,14702570,000000122745434,5,5,,5
323231,23-JAN-12,22-JAN-12,Mohamed,,fr,216.208.45.249,luc.lauriault@sympatico.ca,14701846,000000122746556,5,5,,5
323232,23-JAN-12,22-JAN-12,Habib,,fr,174.92.162.161,pjulien@sympatico.ca,14703412,000000122744558,5,4,,5
323233,23-JAN-12,21-JAN-12,Francois,,fr,70.29.189.205,a.ratelle@sympatico.ca,14687356,000000122730116,5,5,avoir plus de thecnicien comme François chez vous et arrêter d'engager des thecniciens outre mer !!!,5
323234,23-JAN-12,05-JAN-12,Anthony,,en,64.228.93.241,slkirchner@sympatico.ca,14501924,000000122358125,5,4,"the rep was very clear in explaining to me about what i was inquiring about, about my bill, and what to expect on my next bill. Hopefully everything will be ok? I,ve called so many times about bills, that my confidence level has dropped about things being resolved",4
321733,24-JAN-12,08-JAN-12,Ricardo,,en,70.54.69.57,james.standeven@bell.net,14531320,000000122417601,4,1,"Customer care representative, was polite and professional. He properly diagnosed the problem, and was sending (via courier) a replacement modemrouter and power source.

Courier shipment never arrived.

When I recontacted bell I was informed that bell's computer system had cancelled the order.

It seems bell had made an error 2 years and 4 months earlier by using the wrong phone number in the ""phone house"".

The number the computer had recorded there had a 555 instead of 519 for my area code.

Bell let it drop  and let us sit without internet untill I called again on on the !!th.

This continued on with a total of 5 calls requesting service and finally on the 10th day of no internet, we received a power source. (your rep would not send a modem/router insisting I only needed a power source)

Could not even get a flicker of a light from the old non functional modem/router with the new power source.

Phoned on 1oth day of no internet and was repeatedly told I was mistaken, because bell does not send only power source but only power source with moden/router.

After finally convincing your agent to check their computer, they had to conceed that I was only sent a power source.

After dealing with 2 agents (and again going through all the modem/router testing, and with MUCH demanding a service call was arranged for the next day.

Service person had difficulty getting modem/router workingat all.

Then would only work if connected by wire.

Then connections would not work if computer was restarted.

Then access was denied because error message kept claiming a 3rd party modem was on system.

Service man was not able to figure out how my network could have a name of my choosing, so we are stuck with BELL___ and must input a 26 digit number for each new computer.

Finally all worked.

Eleven (11)full days without internet  in spite of five (5) service requests, 2 no show courier deliveries, one (1) couried delivery and one(1)tech servive call.

I lost a new client who decided not to give me their business if I could not even handle arranging getting reliable internet.

I may have lost other clients, Time will tell.

I pride myself in practicing patience in my every day business.

I, after a week, did raise my voice to unacceptable levels to your employees.

They stayed very calm and professional.
Your employees did care about my problem and did try to help me.

Bell as a company, with its rules that would not allow its employees to do what was required to fix the problem proved it did not give a damn about their quality of service.

Bell, by a huge margin, charges the most and gives the least for their fees, in quality and quantity.

I was, not even once, less than 15 minutes waiting before I could get a person on the phone in any og the five (5) calls for service.

About every 2 minutes the recording says that Bell appreciates my patience for waiting.

IT IS TOO BAD THAT BELL DOES NOT APPRECIATE MY BUSINESS.

ELEVEN (11)FULL DAYS TO REGAIN INTERNET IS NOT SOMETHING YOUR COMPANY SHOULD BE PROUD OF.

 
",1
321734,24-JAN-12,23-JAN-12,Baltharaj,,en,70.26.50.132,bruce.drysdale@sympatico.ca,14706604,000000122764480,,1,"My ears are not as good as they were when I was young so I am no longer able to interpret foreign accents.  

I'm sure offshore sourcing for the help desk is cheaper than ""buying Canadian"", but it does not help someone like me.  (except in the value of my Bell shares)",5
321735,24-JAN-12,23-JAN-12,Omar,,fr,65.94.191.134,rpigeon@sympatico.ca,14712440,000000122766569,5,5,,5
321736,24-JAN-12,18-JAN-12,Marwen,,fr,174.93.198.116,methotce@sympatico.ca,14655754,000000122659799,5,5,"On a répondu à toutes mes questions, mon ordinateur fonctionne à merveille. Merci à Marwen",5
321737,24-JAN-12,23-JAN-12,Aswathy,,en,65.95.95.136,allinson@sympatico.ca,14705950,000000122760918,1,4,Telephoned me between 10 and 12 on January 23 as previously arranged and assured by Bell Technical Support.  Telphone call never came and I had to track down information again....very upsetting,2
321738,24-JAN-12,23-JAN-12,Moez,,fr,65.92.223.150,huguetteg47@sympatico.ca,14708820,000000122759720,3,2,"quand on conclu un prix avec un représentant, qu'il reste a se  meme prix, mais tout cela ne me surprend pas de Bell, on change de prix  en tout temps. et surtout il y a toutes sortes de prix. ",3
321739,24-JAN-12,23-JAN-12,Jessica,,en,184.175.12.124,les.thrasher@sympatico.ca,14710110,000000122767794,5,4,,4
321740,24-JAN-12,19-JAN-12,Khan,,en,76.68.51.58,heather.brodeur@sympatico.ca,14665554,000000122687770,2,2,,2
321741,24-JAN-12,23-JAN-12,Leslie,,en,76.70.128.202,blakeney@sympatico.ca,14706460,000000122762515,1,4,"I was passed around to 5 different people. One I was in the right spot but he said I need to talk to someone else.On the 4th person I said I was getting quite annoyed. Darren offered to stay on the phone with me while I spoke with the 5th person. He transfered me back to the correct dept. and Leslie was able to help me.  With each person, I had to explain my whole problem all over again.  All I can say is if it were not for Darren, I would have cancelled your service immediately.  All this to change my password in Windows Live as my husband handled that and he has passed away.  If that was customer service, you have a long way to go.  I spoke with 3 people - East Indian I believe who spoke so fast and tried to talk over me.  Things need to change.  When I was transfered to the correct department the first time, he talked over me and kept telling me I was in the wrong department.  Needless to say, I am not impressed.",1
321742,24-JAN-12,23-JAN-12,Vijay,,en,209.183.139.110,david.medland@sympatico.ca,14707388,000000122760061,1,1,"I was told that I would get a return call in 30 minutes.  that was yesterday and I still haven't rec'd a call back.  The tech was going to check with a supervisor and get back to me, but he didn't.",1
321743,24-JAN-12,21-JAN-12,Rym,,fr,76.64.248.47,flute2001@sympatico.ca,14690168,000000122726382,4,4,non,4
321744,24-JAN-12,23-JAN-12,Jose,,en,174.95.141.19,j.ashby@sympatico.ca,14708946,000000122762884,5,5,I was more than satisfied with Jose ..he is an expert,5
321745,24-JAN-12,23-JAN-12,Reina,,en,74.15.80.131,cjwiggy@sympatico.ca,14707018,000000122763790,5,5,,5
321746,24-JAN-12,09-JAN-12,Victoria,,fr,70.55.161.245,cldesj@sympatico.ca,14538164,000000122449561,1,1,"Je paye  2 boites de plus pour rien.Ma facture a augmenter pour la meme programation.Probleme avec la facturation.Il nous manque des canaux.
La FIBE ce n'ait pas mieux!",1
321747,24-JAN-12,23-JAN-12,Emely,,en,70.30.111.96,jc.searle@sympatico.ca,14709158,000000122755927,4,,"I did not call in , rather Bell called me to inform that my 1 yr contarct was over and new offer available.  Fiber 16.  All was fine except the rep did not tellme tha ta service call was needed.  Later I got a recording remindingme of theservice call booked for next day.   I had to call in and sort out what was happening. ",3
321748,24-JAN-12,24-JAN-12,,,fr,67.68.250.184,,,,5,,,4
322225,22-JAN-12,21-JAN-12,Karla,,en,70.50.55.13,flhenry@sympatico.ca,14690164,000000122731389,5,5,No improvement....Karla was more than helpful and very pleasant.   A great Bell representative...LH,4
322226,22-JAN-12,21-JAN-12,Mohamed,,fr,70.29.191.164,alain.belzil@sympatico.ca,14687554,000000122722871,4,4,,4
322227,22-JAN-12,21-JAN-12,Imen,,fr,74.15.233.3,yvonbeaulieu@sympatico.ca,14697030,000000122731920,5,5,,3
322228,22-JAN-12,21-JAN-12,Hector,,en,65.95.211.138,marrey595@sympatico.ca,14693236,000000122730528,5,5,"I had a question at the beginning of the conversation about where to find the version of Microsoft (as it happens, I have a Mac and so it's not applicable) and I had to ask 3 0r 4 times before it was addressed.",5
322229,23-JAN-12,21-JAN-12,Julio,,en,64.231.82.127,merv.sheridan@bell.net,14693516,000000122727872,5,5,,4
322230,23-JAN-12,28-DEC-11,Jessica,,en,174.89.51.41,ckprince@sympatico.ca,14389734,000000122177930,3,4,.,3
322231,23-JAN-12,22-JAN-12,Alvaro,,en,70.27.28.48,lorrid@sympatico.ca,14701780,000000122751356,5,4,,5
322232,23-JAN-12,22-JAN-12,Kota,,en,184.144.28.215,barry.barton@sympatico.ca,14697868,000000122742339,1,1,"Answers to my questions regarding an e-mail that appears to be sourced from Bell,  no content in the e-mail just an attachment with no explanation. Rep told me to forward it to abuse@sympatico, reply back today saying they don't deal with attachments. Where does that leave my question, unanswered of course.",2
322233,23-JAN-12,19-JAN-12,Lila,,en,70.51.166.166,cfuhrmann@sympatico.ca,14662672,000000122688032,4,4,"Two days after discussing my bill with Lila, I received a message about a technician scheduled to come to my house to install internet service. A day later, I received another message that a technician had completed his work.  If Lila's adjustment of my bill caused these messages in error, Bell should look into fixing their automation.",2
322234,23-JAN-12,22-JAN-12,Sofiene,,fr,184.145.220.117,guy_pepin2@sympatico.ca,14700138,000000122748411,3,3,je suis client depuis 28 ans . j`aimerais ne pas être obligé de renouveler a tout les 12 mois pour des rabais de 5$ ou 10$ pour les services. il me semble que ce serait normal de m`offrir des forfaits avec les prix concurrentiels avant la date limite de mon contrat.,3
322235,23-JAN-12,22-JAN-12,Med Anouar,,fr,70.48.26.211,julie256@sympatico.ca,14701124,000000122747823,5,5,,5
322236,23-JAN-12,22-JAN-12,Saber,,fr,69.157.133.60,clery75@bell.net,14698562,000000122743684,5,4,rien d'autre,4
322237,23-JAN-12,20-JAN-12,Stephen,,en,70.54.8.29,gailmccluskey@bell.net,14678198,000000122700214,5,5,,5
322238,24-JAN-12,23-JAN-12,Ahmed,,fr,70.30.153.148,margen079@sympatico.ca,14710614,000000122765942,2,4,"Je considère la personne qui m'a répondu compétente en son domaine. Je ne me considère pas un spécialiste en informatique, mais j'ai une base plus que respectable en ce domaine, pour un usager. Malgré ce fait j'ai trouvé le conseiller, très impatient à la limite presque irrespectueux.

",3
322239,24-JAN-12,13-JAN-12,Ayesha,,en,67.71.156.88,hpgiroux@sympatico.ca,14594194,000000122547621,5,5,"nothing.  Ayesha was extremely pleasant and more than patient with me.  She did not leave until she was satisfied all my problems had been resolved and even reminded me that I would require the same assistance for email on my cell phone which she also took care of.  Thank you, Ayesha!",5
322240,24-JAN-12,20-JAN-12,Zulfiquar,,en,174.89.41.8,jbaile@sympatico.ca,14679534,000000122713977,4,3,I don't quite understqaand why you cannot give me my password. \you give a newe one so wbhy not give the old one?,5
322241,24-JAN-12,23-JAN-12,Pamela E,,en,174.95.100.136,johnwlambert@sympatico.ca,14709472,000000122766893,4,4,"Provide more information re constraints on sending large volume of emails.  Many calls were placed over a 3-day period and pieces of information were provided each time.  In all, we had to make several calls, and we still have other questions; e.g., how we change sort order of contacts in our main contact list.",5
322242,24-JAN-12,22-JAN-12,Karingula,,en,204.101.237.139,kent.olsen@sympatico.ca,14701284,000000122741076,3,1,Listen to what I was saying not reading from a propt. Do what you said you were going to do and resolve the problem.,2
322243,24-JAN-12,22-JAN-12,Sylvain,,fr,76.68.170.216,michel.lemieux096@sympatico.ca,14702492,000000122740984,5,5,,5
322244,24-JAN-12,23-JAN-12,Nadim,,fr,74.14.188.227,s.ethier-sawyer@sympatico.ca,14712516,000000122768049,5,5,,5
322245,24-JAN-12,23-JAN-12,Melvin,,en,64.231.44.59,mphachman@sympatico.ca,14711234,000000122758221,4,4,"Lately (last 2 weeks) we have had slower than normal internet & some times it would just drop right out. Melvin was very helpful in answering my questions. One question I did not ask was why we are charged for our modem when awhile ago we where not.

What can you do about removing the modem charge?

Thank-you from a 20+ year Bell customer,
Murray
 ",4
322246,24-JAN-12,23-JAN-12,Mohamed Amine,,fr,67.68.181.66,ehamel@bell.net,14707824,000000122765634,5,5,"

   rien de plus
   merci.",5
322247,24-JAN-12,23-JAN-12,Dwayne,,en,64.231.176.169,susan.beswick@bell.net,14713128,000000122753750,4,4,,3
322248,24-JAN-12,22-JAN-12,Padmanaban,,en,70.24.108.243,wellingtonjl@sympatico.ca,14705308,000000122748442,3,2,"very difficult to understand the person,s English. I experienced the same thing with the person who called me the next day.",4
322249,24-JAN-12,07-JAN-12,Sajid,,en,69.157.38.7,jack.hould_1@sympatico.ca,14522188,000000122403956,5,5,Does Sajid have another Full Name ??!    ( John Watson Bell Administration )  Please keep Sajid on the pay roll...would you do kindly allowing a 3% increase on his slaary..psszs..cost of living  Excellent technician.   :0),5
322250,24-JAN-12,20-JAN-12,Sharon,,en,70.48.11.132,nshahinian@sympatico.ca,14683182,000000122701148,5,5,,5
322251,24-JAN-12,23-JAN-12,Anis,,fr,76.68.241.108,lthemens@sympatico.ca,14710318,000000122754608,3,3,,3
322252,24-JAN-12,23-JAN-12,Jose,,en,70.48.216.217,jbor@sympatico.ca,14709154,000000122759057,4,4,,3
322253,22-JAN-12,21-JAN-12,David,,en,69.158.179.207,skidaddle@sympatico.ca,14695792,000000122725127,4,1,"I don't know. It appears that the problem is related to the email receiver, not the sender (me) and if that is true, then Bell could not have done anything else.",3
322254,22-JAN-12,16-JAN-12,Zouhair,,fr,50.100.134.191,louis.durocher@bell.net,14627394,000000122595031,5,5,Rien de plus !,5
322255,22-JAN-12,21-JAN-12,Mounir,,fr,70.48.16.156,l.melanie@sympatico.ca,14692348,000000122727186,4,4,"que tout les representant soit sur le meme pied d'egalité pour les renseignement... un representant te dit exemple c'est 60 gig de bande passante et l'autre te dit c'est 75 
",4
322256,22-JAN-12,21-JAN-12,Linda,,en,184.147.17.15,kmoore001@sympatico.ca,14692258,000000122731799,5,5,less time waiting to be connected,5
322257,22-JAN-12,21-JAN-12,Salvador,,en,174.88.151.149,aron2ron@bell.net,14687876,000000122735972,3,2,I was hoping to not have to sign in every time to check my email ,
322748,22-JAN-12,21-JAN-12,Manel,,fr,174.88.156.213,sylvielaroche@sympatico.ca,14696178,000000122724899,4,,"rien de spécial...il semble que le problème ne venait pas de Sympatico...mais de Videotron..comme je n ai eu aucun retour...je ne sais si le technicien a pu trouver...
et SVP...pour la x fois...pourriez vous corriger mon semble...La Roche...ça semble est un problème majeur à résoudre chez Bell  :)    merci
ps: la technicienne mérite un 10/10 pour sa gentillesse !!! ",4
322749,22-JAN-12,21-JAN-12,Kiely,,en,69.159.20.58,jillharrington@sympatico.ca,14691580,000000122725650,1,1,"Keeling (?) put me on hold with no warning or no indication what he would be doing or how long I would need to wait.  I was on hold for over 10 minutes and then I was cut off by Bell.  No-one made any attempt to contact me / call me back to resolve my issue and yet I had provided my phone number.  Why not?  It had taken me close to 15 minutes prior to speaking with Keeling of being on hold and getting redirected to get someone to help me (as the first customer service person didn't know what to do)so after close to 30 minutes of waiting around I am no further ahead. And frankly no -one seemed to care.

On Monday i will have to go through the entire process again.

Get more people on the phones so the wait time is shorter.  Give your CSRs the authority to call a customer back if you lose them so we don't have to waste our precious time on hold.  And act like you care! ",1
322750,22-JAN-12,21-JAN-12,Mohamed,,fr,65.92.23.154,vallee.noel@sympatico.ca,14696610,000000122732552,5,5,,5
322751,22-JAN-12,20-JAN-12,Sukumar,,en,184.147.121.191,asaramaki@sympatico.ca,14674930,000000122717946,3,3,No one will help me with a problem i have with both of my computers.The tech asked me to change my settings in my computers and now bell won't help me with my problem.Not happy. ,2
322752,22-JAN-12,20-JAN-12,Nischal,,en,65.95.152.112,sferguson_5@sympatico.ca,14685152,000000122701906,1,,"I called inregards to a new modem...it was sent to an old address (haven't been there in 5 years), that is different from my mailing address.  Called back again, the agent talked me into upgrading  (more money...imagine that!).  Still did not receive my modem.  Called back a third time...it was not sent out.  Still waiting on its arrival! 4 weeks after the initial call.  We have been with bell for at least 15 years...we live just out of town and when the opportunity arises, we will be looking at going with another company!",1
322753,22-JAN-12,20-JAN-12,Vincent,,fr,76.67.161.88,claire.jf@sympatico.ca,14676312,000000122715062,4,4,,4
322754,22-JAN-12,21-JAN-12,William,,en,50.101.252.166,pittfarms@sympatico.ca,14694596,000000122724672,5,5,"Nothing really, he took care of everything for me and I was happy with the service. ",5
322755,22-JAN-12,21-JAN-12,Khan,,en,50.101.252.166,pittfarms@sympatico.ca,14694598,000000122725404,5,5,Nothing I was very happy with the service. ,5
322756,22-JAN-12,18-JAN-12,Aprajit,,en,69.136.27.41,pryan@sympatico.ca,14657242,000000122644194,1,1,My first call to Bell was on Sunday January 15th not Wednesday January 18th. My problem(locked out of my email account) was not resolved until Saturday january21st.,2
322757,22-JAN-12,15-JAN-12,David,,en,207.164.79.107,the.camaras@sympatico.ca,14619584,000000122576538,1,1,"do what you commited to do.  did not ship a replacement modem.  called again today and i am being told that i will be charged 20 dollars for a replacement modem that i rent, what is that, i have been with bell for 15 years tv,phone,internet,3 mobile accounts - why should i give you my business",2
322758,22-JAN-12,21-JAN-12,Luis,,en,69.159.8.230,kmbech@sympatico.ca,14692246,000000122731435,3,4,,3
322759,22-JAN-12,20-JAN-12,Samia,,fr,70.82.74.164,linda.barbeau@sympatico.ca,14681132,000000122700508,4,4,"La représentante Samia était très polie et efficace et je n'ai pas à dire du négatif sur notre échange.  Mon commentaire s'adresse à Bell l'entreprise: je trouve regrettable que j'ai dû annuler mon abonnement téléphonie et internet suite à de nombreuses augmentations durant la dernière année sans avis de Bell.  L'internet a augmenté de 14,00$ par mois durant 2011... En m'abonnant à Videotron pour ces services, j'économise 40,00$ et plus par mois....  Sans compter que leur service à la clientèle est impeccable!  Vous allez perdre de plus en plus de clients si vous continuer à offrir des meilleurs tarifs aux nouveaux clients et ne cessez d'augmenter les clients fidèles de longue date....",2
322760,22-JAN-12,21-JAN-12,Orlando,,en,70.50.28.121,d.harman@sympatico.ca,14689122,000000122728302,5,5,Very personable staff.,5
322761,23-JAN-12,22-JAN-12,Sudheer,,en,76.71.154.194,chandrad37@sympatico.ca,14698424,000000122746485,5,5,"Nothing, JUst perfect",5
322762,23-JAN-12,16-JAN-12,Stephen,,en,184.151.63.174,gordon.maitland077@sympatico.ca,14624780,000000122589425,5,5,,5
322763,23-JAN-12,22-JAN-12,Walid,,fr,70.26.189.122,grenier23@sympatico.ca,14700098,000000122742110,4,4,,5
322764,23-JAN-12,22-JAN-12,Imen,,fr,174.92.184.165,m.bergeron@sympatico.ca,14701928,000000122740908,5,5,non,5
322765,22-JAN-12,21-JAN-12,Farfar,,fr,174.89.228.199,carojac@sympatico.ca,14688608,000000122737863,3,2,j'ai plusieurs de mes paramêtres qui ont été désinstallés et on m'a conseillé de ne pas me servir de google chrome...,3
322766,22-JAN-12,21-JAN-12,Mouna,,fr,70.24.232.208,kouizzane@sympatico.ca,14692274,000000122721959,4,5,rien continue dans cette voie ,5
322767,22-JAN-12,21-JAN-12,Hector,,en,70.27.156.99,mikluc31@bell.net,14693674,000000122729866,5,4,,4
322768,22-JAN-12,21-JAN-12,Badreddine,,fr,70.26.251.202,jacquesdaoust1@sympatico.ca,14691180,000000122737631,4,5,,5
322769,22-JAN-12,21-JAN-12,Abdelhakim,,fr,184.148.254.233,a.thomassin@sympatico.ca,14687364,000000122736771,5,5,Pour le moment rien du tout.,5
322770,22-JAN-12,21-JAN-12,Omar,,fr,74.12.227.89,roland.pouliot@sympatico.ca,14695162,000000122732635,5,5,,3
322771,22-JAN-12,22-JAN-12,Edgar,,en,174.91.121.48,biggitup@sympatico.ca,14688250,000000122738867,5,5,,5
322772,22-JAN-12,21-JAN-12,Daniel,,en,76.64.205.148,dsmccann@sympatico.ca,14689718,000000122728141,5,5,Not kept me waiting for fifteen minutes on my/your phone line 'til I got to 'Daniel'. Hardly acceptable.,4
322773,22-JAN-12,21-JAN-12,Mukesh,,en,76.64.210.128,sandi.spencer@sympatico.ca,14695456,000000122721745,4,4,,5
322774,22-JAN-12,21-JAN-12,Vijayashanti,,en,65.95.225.3,a.monk@sympatico.ca,14687354,000000122725617,1,1,"My problem was only resolved after I insisted on speaking to a supervisor.  I'm not very happy with Bell Internet right now & have been a customer for many, many years. I'm thinking of changing my provider ",1
322775,23-JAN-12,22-JAN-12,Mahmoud,,fr,184.144.193.20,frantzij@sympatico.ca,14699736,000000122751803,2,1,"regarder avec moi mon ordinateur car il est encore en mauvais état!! les courriels entrent encore et je crois avoir reçu les mêmes courriels au moins 200 fois chacun!! et ça entre toujours!! Je ne sais plus quoi faire??
",1
322776,23-JAN-12,22-JAN-12,Prem,,en,70.54.8.188,sheila.gracey@sympatico.ca,14704380,000000122739356,5,5,nothing,5
322777,23-JAN-12,22-JAN-12,Manel,,fr,74.198.165.11,carol069@sympatico.ca,14698322,000000122739338,4,5,,5
323235,23-JAN-12,22-JAN-12,Robert,,en,74.12.250.28,larivet@bell.net,14701478,000000122748123,1,1,"Perhaps your staff should treat people like humnans. We bought a cell phone and were told it would have service even in our are as that is what we concerned with. Well, we have to drive down the street half a mile to get reception to use it. And you guys won't take it back and channge it. Your after services suck.",1
323236,23-JAN-12,18-JAN-12,Cristobal,,en,174.91.104.229,edgalvao@sympatico.ca,14650772,000000122653575,4,3,to have more knowledge on iMac and apple products,4
323237,23-JAN-12,22-JAN-12,Brittany,,en,174.95.199.238,suemike0034@sympatico.ca,14704666,000000122743991,5,5,i was very happy thank you very much,5
323238,23-JAN-12,22-JAN-12,Nebgha,,fr,76.67.144.239,pierredelc@sympatico.ca,14703366,000000122739596,5,5,,4
323239,23-JAN-12,22-JAN-12,Estephania,,en,70.51.99.192,joleneg17@sympatico.ca,14700992,000000122748032,5,5,,4
323240,23-JAN-12,19-JAN-12,Colleen G,,en,74.14.118.34,vgryffe@sympatico.ca,14673280,000000122670674,4,5,"I wasn't told that a technician would come on Friday, 20th, and I was out due to a medical appt. However, when the young man showed up on Saturday, Jan. 21st, the problem was fixed within 20 minutes or so.  I hope you won't charge me for the 3 days I was without service.

(Mrs.) Vera E.M. Keogh ",4
323241,23-JAN-12,18-JAN-12,Sharon,,en,174.94.58.126,matthew.vanluxemborg035@sympatico.ca,14655522,000000122655120,1,4,More timely service,1
323242,23-JAN-12,22-JAN-12,Mary ruksana,,en,70.49.188.192,jimschumilas@sympatico.ca,14700804,000000122742209,1,3,Have a person who will speak up. neither my wife or myself could hear her and she refused to speak up,1
323243,23-JAN-12,19-JAN-12,Mohamed Ahmed,,fr,184.144.241.236,yvanichols@bell.net,14673714,000000122671996,5,4,,5
323244,23-JAN-12,21-JAN-12,Ashley,,en,206.130.173.60,weningerh@sympatico.ca,14696814,000000122732021,1,1,"4000 characters will not suffice.
However, Ramona (employee No. P000574) in your Toronto office, has been the most helpful and professional of all the Bell staff that I have been dealing with since Jan. 8/12, as far as she could be.
Would suggest that your staff receive more extensive training, as dealing with Bell (here, in Montreal and in Central America) for a simple Move Order is making your competition look very very appealing.",1
323245,23-JAN-12,21-JAN-12,Eduardo,,en,69.158.161.100,tbar@sympatico.ca,14696268,000000122730006,5,5,"We determined the power cord on our modem failed.  I was surprised this could be shipped on Saturday afeternoon and it arrived today, Monday morning. So we are up & running again.  The only thing that could have helped me quicker would be if this could be picked up at a Bell store.",4
323246,23-JAN-12,20-JAN-12,Michelle,,en,184.144.51.87,midge.trauzzi04@sympatico.ca,14682482,000000122696677,5,5,"Nothing, Michelle resolved situation efficiently and quickly.",5
323247,23-JAN-12,22-JAN-12,Ricardo,,en,70.49.148.98,tomwarney@sympatico.ca,14705014,000000122746973,5,5,"everything great; great job in solution-finding, and excellent client service.",5
323248,23-JAN-12,20-JAN-12,Priya,,en,67.71.59.195,gerald.wilson@sympatico.ca,14678338,000000122708088,4,4,,4
323249,23-JAN-12,22-JAN-12,Hector,,en,64.231.213.254,breezycreeks@sympatico.ca,14698144,000000122750284,3,3,More time spent upfront asking questions to understand the problem. ,3
323250,23-JAN-12,22-JAN-12,David,,en,70.50.98.106,va3cau@bell.net,14705118,000000122751553,5,5,"Excellent service provided by David.
Very patient with me.
Well Done.
Thank-you very much.
Bruce.",5
323251,23-JAN-12,21-JAN-12,Marwen,,fr,70.30.153.98,francine.lemelin@sympatico.ca,14690212,000000122726088,4,5,,4
323252,23-JAN-12,20-JAN-12,Sarra,,fr,70.53.170.206,poluru@sympatico.ca,14683804,000000122697232,5,5,tout était parfait SARRA est une personne excellente attentif et patiente parle un bon francais BRAVO,5
323253,23-JAN-12,22-JAN-12,Rym,,fr,76.69.190.102,pierredesy@sympatico.ca,14703368,000000122741162,4,4,Nil,5
323254,23-JAN-12,19-JAN-12,Danny,,en,70.27.33.242,smiley60@bell.net,14672222,000000122693397,4,5,,5
323255,23-JAN-12,19-JAN-12,Patrick,,fr,76.69.181.36,albanbazin@bell.net,14661052,000000122680211,5,4,,5
323256,23-JAN-12,22-JAN-12,Houcem,,fr,74.14.168.103,andre.rochon@sympatico.ca,14697568,000000122741425,5,4,,4
323257,23-JAN-12,13-DEC-11,Eya,,fr,76.69.181.36,albanbazin@bell.net,14231586,000000121869289,5,5,,5
323258,23-JAN-12,18-DEC-11,Hechmi,,fr,76.69.181.36,albanbazin@bell.net,14288618,000000121977770,5,5,,5
323259,22-JAN-12,09-JAN-12,Daniel,,en,74.12.124.120,Lyndavanlee@sympatico.ca,14536032,000000122451670,3,1,"I was cut off from the rep. part way through the conversation, but she did call back.  ",3
323260,22-JAN-12,21-JAN-12,Samia,,fr,67.68.221.19,bonno99@sympatico.ca,14688372,000000122727884,4,5,"impossible d'améliorer ma vitesse de trasmission de mon internet pour mon secteur,malheureusement",4
323261,22-JAN-12,21-JAN-12,Sukumar,,en,174.93.66.196,kisby@sympatico.ca,14692230,000000122737787,4,4,,5
323262,22-JAN-12,21-JAN-12,Omar,,en,174.93.69.239,david.hatfield@sympatico.ca,14689282,000000122729154,5,5,talk a little slower &louder especially to seniors.,5
323263,22-JAN-12,21-JAN-12,Armando,,en,70.30.109.137,fosatchuk@bell.net,14690178,000000122721389,5,5,N/A,5
323264,22-JAN-12,21-JAN-12,Ahmed,,fr,70.30.175.64,lucie.alexandre@sympatico.ca,14692822,000000122725024,4,4,,5
323265,22-JAN-12,21-JAN-12,Aleem,,en,184.151.63.158,homer905@sympatico.ca,14690902,000000122722731,3,,I would prefer to talk with a not heavily accented Canadian. I don't like to work so hard to understand what the rep is saying.,2
323266,22-JAN-12,21-JAN-12,Houssemeddine,,fr,184.145.159.176,dlaberge1@sympatico.ca,14689586,000000122738105,,,Je ne vous ai pas appelés pour mon service internet. Il y a erreur...,
323267,22-JAN-12,21-JAN-12,Amine,,fr,70.55.161.34,cote.jw.g@sympatico.ca,14689026,000000122736856,5,5,,5
323268,22-JAN-12,21-JAN-12,Rod,,en,70.24.95.212,bansah@sympatico.ca,14688040,000000122727775,5,5,Nothing - the consultant was knowledgeable and very helpful.  he made sure the problem had been resolved completely before he signed off. i am very pleased!,5
323269,22-JAN-12,21-JAN-12,Arthur,,en,74.12.219.31,shelleysnow@sympatico.ca,14695680,000000122722870,2,1,"The person was very nice, but he did not succeed in helping me reset password!!  He thought he had, but actually it had not been reset, and I have to start all over again!!",
323270,22-JAN-12,21-JAN-12,Eric,,en,207.162.58.17,jen-eric@sympatico.ca,14691478,000000122725975,5,5,Nothing,5
323271,22-JAN-12,21-JAN-12,Ridha,,fr,184.145.212.165,cyrg@sympatico.ca,14689116,000000122731455,3,4,"J'ai fait la demande de vérification de la vitesse au technicien et il m'a dit que 5 Mbits était le mieux que je pouvait avoir alors qu'a mon appel subséquent de 16:56 le technicien à réussi à l'augmenté à 6 Mbits et ce, sans même que je le demande, ça c'est du service.",3
323272,22-JAN-12,21-JAN-12,Sam,,en,65.95.136.237,tom.mathensik@sympatico.ca,14696450,000000122728142,4,4,,4
323273,22-JAN-12,21-JAN-12,Ahmed,,fr,184.145.212.165,cyrg@sympatico.ca,14689118,000000122731540,4,4,OK,4
321749,24-JAN-12,23-JAN-12,Colleen,,en,184.146.136.80,sherylwillock@sympatico.ca,14712836,000000122765628,5,5,No,5
321750,24-JAN-12,23-JAN-12,Marc-andre,,en,208.64.106.18,cmarentette@sympatico.ca,14707092,000000122766387,5,4,,4
321751,24-JAN-12,23-JAN-12,Tony,,en,76.69.238.219,derek004@sympatico.ca,14707500,000000122760080,5,4,,4
321752,24-JAN-12,20-JAN-12,Wissem,,fr,70.30.152.51,jeanquirion@sympatico.ca,14679680,000000122713282,5,3,,5
321753,24-JAN-12,21-JAN-12,Sarra,,fr,174.94.88.16,rachel.babin@sympatico.ca,14694774,000000122730417,4,4,On entendait les autres conseillers parler pendant mon conseiller parlait très difficile à comprendre.,5
321754,24-JAN-12,23-JAN-12,Loyda,,en,76.71.145.194,sa_family@sympatico.ca,14712530,000000122761149,5,5,All was great your Rep was great and very skilled and professional.,4
321755,24-JAN-12,21-JAN-12,Danny,,en,64.228.137.212,susan.vaillancourt@sympatico.ca,14696100,000000122734033,,,my internet is worse now than before at least before my router was working and i could use wireless now all i have is a new modem no wireless and am very frustrated wont ask for anymore help just created bigger problem,
321756,24-JAN-12,23-JAN-12,Mohamed,,fr,216.228.217.77,janinlapointe@sympatico.ca,14709102,000000122766374,5,5,Je tiens a vous félicité car je n'est pas attendu très longtemps avant d'avoir une réponse!! Très important continué votre bon travail car la compétitions se fait de plus en plus grande!!!!,5
321757,24-JAN-12,23-JAN-12,Yaseen,,en,184.145.28.127,mfredsberg@bell.net,14710932,000000122755857,5,5,nothing,5
321758,24-JAN-12,23-JAN-12,Pau,,en,70.29.126.60,Dan_01@sympatico.ca,14705564,000000122766095,5,5,,3
321759,24-JAN-12,23-JAN-12,Grant,,en,174.94.62.153,kcfournier@bell.net,14709746,000000122757103,1,1,"I was asking about contracts bc the service of your satellite is an issue for me.....  I understand now that my wife has signed up for contracts that she did not ask for but you said that you would reduce the bill for the next 12 months.....

Now I'm locked in with cancellation fess....  I asked for something to be emailed to me bc he said I could beat the Rogers price

I call back later and told that no one is allowed to email me but I did get an email about Internet price

What difference does it make that I type this survey as nothing will be done for me or my issue.....

Only time I can say that I will leave ....  Then better price comes my way.....  I can say that I'm disappointed and nothing will happen.....  Or surprised that something will happen and you make it right....  Overall it is buyer beware.

I know that my wiwfe agreed to the savings but not the contract but no mdifferent then I asked for stuff to email to me anoid then told that is not possible......  Who do I believe.....  Someone is lying and it must be me as there is no notes about the conversation on your system.....

Sorry for the rant....overall not impressed and my experience from the moment that I was in my new house in Kitchener from London - you charged for the installation. And then I complained as I was told it was free transfer and then it was not set up properly the first time to then have a second visit and charged again to have it removed.....

How would this experience be for you....  I fill this out only to tell you but your turn......",1
321760,24-JAN-12,23-JAN-12,Mohamed Amine,,fr,70.48.126.105,eladouce@sympatico.ca,14707830,000000122764251,5,4,Rien de plus - les réponses étaient claires - votre conseiller était très poli et je me suis vraiment sentie comme une cliente et non un numéro,5
321761,24-JAN-12,23-JAN-12,Abderrahmane,,fr,74.12.247.82,coulombe.rivest@sympatico.ca,14707150,000000122756664,1,1,"Faire un suivi, rien na été conclu.",1
321762,24-JAN-12,23-JAN-12,Med Hedi,,fr,174.95.185.189,marjolaine.labillois@sympatico.ca,14710696,000000122766890,4,4,,4
321763,24-JAN-12,22-JAN-12,Gopinath,,en,76.69.130.76,elaine55@bell.net,14699380,000000122751571,5,4,"Nothing that day recently I've had quite a few issues with the internet going down, actually am still thinking about changing to ROGERS.  I've been waiting for a power pack since Jan. 5th and had to call back and re-order see how many days this takes.
",4
321764,24-JAN-12,23-JAN-12,Tshering,,en,184.146.77.179,laurasalvi@sympatico.ca,14710034,000000122754847,4,4,train others  the same,4
321765,24-JAN-12,22-JAN-12,Chenara,,en,64.231.136.165,eduardmatinca@sympatico.ca,14699348,000000122745541,5,4,,5
321766,24-JAN-12,22-JAN-12,Mark,,en,64.231.136.165,eduardmatinca@sympatico.ca,14699350,000000122745847,5,5,,5
321767,24-JAN-12,23-JAN-12,David,,en,70.54.33.29,muckluck@sympatico.ca,14711290,000000122754642,3,1,Still haven't heard back 2 days later still waiting for a response. Not very good service when your guaranteed something and the the prices keep getting Jacked. This was to resolve a previous issue but obviously you people don't care so I may take that attitude also. Please respond or we'll see you on the 6 oclock news,
321768,24-JAN-12,22-JAN-12,Mohamed Ali,,fr,174.95.0.68,goulet@bell.net,14700042,000000122740788,4,5,,5
321769,24-JAN-12,22-JAN-12,Nizar,,fr,76.64.252.7,walter.pearce@sympatico.ca,14705280,000000122751792,1,1,"Le technicien avec qui j'ai parlé N'a pas compris mon problème er ne voulait rien savoir. Aucune écoutre interactive, il avait un attitude de je mens foute.",
321770,24-JAN-12,21-JAN-12,Mhamed Chekib,,fr,65.94.165.203,martijo@sympatico.ca,14693250,000000122725865,5,5,,5
321771,24-JAN-12,23-JAN-12,Nes,,en,70.24.153.75,chanpolly@sympatico.ca,14706884,000000122764839,5,5,,5
321772,24-JAN-12,23-JAN-12,Radhia,,fr,69.156.61.72,stm.claude@sympatico.ca,14713100,000000122765058,4,5,L'expérince a été bonne,5
321773,24-JAN-12,19-JAN-12,Bry,,en,65.95.11.32,sdcalma@sympatico.ca,14671876,000000122685574,1,2,"Be a little more reasonable and understanding of the situation.  I was told to call the billing dept. by the field representative that responded on Nov. 9/11.  The service we were getting was still extremely slow so we called again in December and set up a day for a service technician to come to our house.  The technician did not show up and we were not called.  We have been paying for 6 mg(?) of download capacity for over 7 years.  Appparently, nothing can be done short of changing the wiring to fibre optic cable.  She transferred me to the service area.  I was on the phone for 1.5 hours!!!!!!! When I eventually got transferred back to billing, the call was cut off and I was back to the beginning...we called again and our call was expediated to billing.  It was a very frustrating experience.  When we got back to billing, they told us they could only go back 1 year and offered us $100.00 when in fact, we have been overcharged since we moved in July of 2004.  They asked if we were happy...NO! What other recourse did we have?  We have been good Bell customers for probably close to 40 years and we are questioning our loyalty to Bell.  The process to talk to someone who can make a decision is extremely tedious.  We sincerely hope that someone in authority reads this survey and has a little compassion toward what happened.  How could we ever recommend Bell service to anyone after this episode.  ",2
322258,22-JAN-12,21-JAN-12,Mohammed,,en,24.57.224.13,s.amm@sympatico.ca,14695312,000000122732797,1,1,"I needed to speak with someone who spoke fluent English.  I had a very hard time understanding him.
Issue not resolved otherwise I would not have received this e-mail.  For some reason tech. support is not cancelling my e-mail account.  I have phoned several times regarding this issue.  I will be phoning again this week and I demand that it be resolved immediately.  I don't know what the problem is.  I cancelled all services with you as of Nov. 28, 2011 and am still receiving e-mail under that address.  Mohammed thought it was resolved but apparently it isn't.",1
322259,22-JAN-12,21-JAN-12,Ameer,,en,70.30.99.179,stars.42@sympatico.ca,14695974,000000122724917,5,5,,5
322260,22-JAN-12,21-JAN-12,Kiely,,fr,69.159.130.128,melnicgil@sympatico.ca,14693498,000000122721579,5,5,Pour l'instant ça vas bien,5
322261,23-JAN-12,22-JAN-12,Walid,,fr,184.148.251.49,smileymozart@sympatico.ca,14704480,000000122745029,5,5,,5
322262,23-JAN-12,22-JAN-12,Lokeswaran,,en,184.147.189.86,danbellan@sympatico.ca,14698778,000000122741910,5,5,Nothing-top notch service,3
322263,23-JAN-12,20-JAN-12,Dhia,,fr,174.93.251.248,jardincache@sympatico.ca,14679494,000000122718304,5,5,,5
322264,23-JAN-12,22-JAN-12,Ameer,,en,184.151.63.208,bonnie.beerwatson@sympatico.ca,14698092,000000122744938,4,3,,4
322265,23-JAN-12,22-JAN-12,Grace,,en,70.30.132.100,obatyguian@sympatico.ca,14703026,000000122746422,4,5,,4
322266,23-JAN-12,20-JAN-12,Edwin,,en,184.148.182.67,hmacnz@sympatico.ca,14678952,000000122697095,4,4,I was blocked out and couldn't access my email. You sent me 2 new passwords on Friday by email which I obviously couldn't access.  Was told I would be phoned.  Problem solved this a.m. by very efficient lady in India whom I thanked for excellent service.  Please feel free to repeat the process on my behalf.   Howard MacKenzie,4
322267,23-JAN-12,22-JAN-12,Gopi Rathinam,,en,70.50.24.41,dweggins@bell.net,14699292,000000122743763,5,4,"NOTHING - Your representative is a credit to your organization, and to himself !",5
322268,23-JAN-12,08-JAN-12,Melissa,,en,216.209.113.124,jacqueline.grant@sympatico.ca,14531288,000000122417907,3,3,,1
322269,23-JAN-12,22-JAN-12,Aymen,,fr,67.71.118.213,mor-pol@sympatico.ca,14702708,000000122740530,5,5,"Le problème était un problème plus général de réseau et non un problème local, et les conseillers n'en avaient pas été avisés à temps. Il a fallu tester et retester les connections et les signaux, brancher et débrancher les appareils alors que tout cela n'était en fait pas nécessaire. ",4
322270,23-JAN-12,22-JAN-12,Ibtissem,,fr,70.55.120.193,millou6@sympatico.ca,14702566,000000122746052,5,5,,5
322271,23-JAN-12,22-JAN-12,Saber,,fr,70.55.120.193,millou6@sympatico.ca,14702568,000000122744719,5,5,,5
322272,23-JAN-12,21-JAN-12,Lotfi,,fr,174.92.240.244,nicole.sauve@bell.net,14694114,000000122732393,5,5,tout était parfait,5
322273,24-JAN-12,19-JAN-12,Srinivasan,,en,65.95.251.109,shelagh.walsh032@sympatico.ca,14672056,000000122672980,5,5,"Dear John Watson
I am pleased to inform you that the wireless connection problem that I had been experiencing has been solved. The Tech Rep was most helpful and knowledgeable.

I did,however,for the second time,  experience an inconvenience with the Purolator delivery service. Appearently the delivery person did not have the access code to my condo. I have since been informed by Purolator that it is their policy to phone the client from the van and not make any attempt to access the entry system in the lobby. There was someone in the condo at all times during Fiday and Monday. I think that the phone must have been engaged when he/she attempted to contact me. As a result, I received a Voice Mail message on Monday stating that the package was undeliverable and that I should pick it up at the Purolator terminal.As you can imagine, this is inconvenient and time consuming.
 
In future, I will never forget to give the access code to The Bell Rep when anything else has to be deliverd to me. I would like to suggest that all Bell Reps, in future, collect all the information necessaary to efficiently deliver parcels to your Bell customers.

Yours truly

Shelagh Walsh
24/01/12 
 ",5
322274,24-JAN-12,19-JAN-12,Zahid Ahmed,,en,65.95.171.184,joseph_m@sympatico.ca,14666996,000000122690419,4,4,would have like to been talked through it instead of remote take over,5
322275,24-JAN-12,17-JAN-12,Priyanka,,en,184.147.203.117,bcpublishing@sympatico.ca,14634088,000000122620422,5,5,,5
322276,24-JAN-12,25-OCT-11,Alexandra,,en,70.54.8.29,gailmccluskey@bell.net,13751684,000000120801922,1,1,,1
322277,24-JAN-12,23-JAN-12,Steph,,en,65.93.41.210,briter@bell.net,14706596,000000122756685,3,3,"hard to understand person, can tell they where reading from a script, not really technical in my opinion",3
322278,24-JAN-12,14-JAN-12,Martin,,en,174.89.158.20,ellen.ho@sympatico.ca,14604752,000000122555293,1,1,The person who picked up my call did not know much about networking. ,3
322279,24-JAN-12,20-JAN-12,Kyle,,en,70.49.51.71,cheryl.durand@sympatico.ca,14676126,000000122697214,5,5,"the reason for call was that I recieved a mailing instructing me to return the modem that Bell had recently replaced. I did not have the old modem as the workman took it.  Better tracking would have made the whole resulting letter, call to your service centre, resolution unnecessary!!! So while I am stisfied that my call was handled well, it was totally unecessary and incovenient that it was necessary for me to have to call in the first place.",3
322280,24-JAN-12,15-JAN-12,Shashank,,en,184.147.113.150,gkippen@sympatico.ca,14614764,000000122577446,3,3,"It took 2 phone calls to resolve the problem. The first call resulted in being told the Bell server was not working properly and the problem could not be fixed.  I did not receive a follow up call, and when I called back my call went to another rep, who was able to change my data package while I was speaking to her to what I should have, and she offered to send me a new modem.  The second call and dealing with that rep solved the problem to my satisfaction. ",4
322281,22-JAN-12,21-JAN-12,Jose,,en,65.92.205.38,schack@sympatico.ca,14695530,000000122729907,5,5,"Nothing. My problem was solved immediately by a gentleman that knew what he was doing, in a very kind and professional matter. Keep up the good work!",5
322282,22-JAN-12,21-JAN-12,Claudia,,en,174.93.52.69,cubbage@sympatico.ca,14689088,000000122730204,4,4,,4
322283,23-JAN-12,19-JAN-12,Jonathan,,en,70.51.219.202,larrywickham@sympatico.ca,14667788,000000122682406,5,1,fix the problem,
322284,23-JAN-12,22-JAN-12,Eric,,fr,74.14.186.123,spontrelli@sympatico.ca,14704554,000000122741796,5,5,,3
322285,23-JAN-12,22-JAN-12,Rym,,fr,184.144.41.5,solangejeanty@bell.net,14704512,000000122745496,1,2,mon probleme est resolue avec la madame la 2ieme personne. le premier etait Ahmed c etait pas resolue !!! j ai un probleme quand j ecrit il ya un trait rouge sous les mots ,5
322286,24-JAN-12,23-JAN-12,Kelly,,en,70.31.69.216,vanm@sympatico.ca,14713576,000000122757309,5,5,"Nothing, the service rep was very helpful, friendly and very easy to understand (thank you).",5
322778,23-JAN-12,18-JAN-12,Hatem,,fr,69.157.174.7,d.a.2@sympatico.ca,14649720,000000122649480,4,,"prendre en considération l'appel du 22/12/2011
Ceci aurait éviter de parler à Hatem.
car se n'est pas de sa faute.",4
322779,23-JAN-12,21-JAN-12,Mehdi,,fr,70.26.204.203,landry_denise@bell.net,14692416,000000122730469,5,5,due au fait que c`était une nouvelle installation j`aurais apprécier recevoir de vous l`offre de m`aider à m`installer mes nouveaux systèmes plutot que j`aie à vous demander l`aide.Ceci dit je suis tout de meme satisfait.,4
322780,23-JAN-12,22-JAN-12,Adam,,en,174.88.225.4,iherian@sympatico.ca,14700346,000000122739589,5,5,"the service man was very professional and thorough.  knew exactly what to do.  not like the experience of the so called technican who was supposed to come to my home on Friday, Jan 20 and his technican who told me it was a virus in my computer and would cost me about $129 to repair.  This was between 5:00 and 7:00.  Technical support Ricardo was very helpful and arranged for a technician to come to my house on Sunday morning - and the modum was defective and now replaced with a new one.",4
322781,23-JAN-12,22-JAN-12,William,,en,65.95.131.209,sueward41@bell.net,14704670,000000122746454,5,5,,5
322782,23-JAN-12,20-JAN-12,Priyanka,,en,184.151.127.214,t.maccormack@sympatico.ca,14685896,000000122719461,5,5,,5
322783,23-JAN-12,22-JAN-12,Baltharaj,,en,67.70.197.122,sue.bee@sympatico.ca,14704664,000000122752229,5,5,With hearing problems I had trouble with the man's accent.. That's all,5
322784,23-JAN-12,20-JAN-12,Douglas,,en,70.29.29.162,deb.soroka@sympatico.ca,14676896,000000122704194,5,5,,5
322785,23-JAN-12,22-JAN-12,Jessa,,en,69.158.0.83,elizabeth.cascagnette@sympatico.ca,14699406,000000122744462,3,3,"Jessa was difficult to understand, and most times I had to repeat things to ensure I had interpreted it correctly.  Also, the billing around the internet that by the way wasn't changed at all, should have stayed the say same as far as I am concerned.  Instead it increased in price.  Odd isn't it that I call in to order a new modem because the one I have had for I don't know how many years, provides me with oftentimes ""interrupted"" service.  Instead of just getting a modem, I lose out on the credit I previously have, get something else, and get a credit on that so that by the end of the call I am paying more for internet and I didn't call in to change my internet.  There was no way I was going to argue that with Jessa because she seemed like a nice customer service rep only doing her job and receiving her information from the ""Supervisor"".  Hmmm!  Not too impressed.  I hope that somebody reads these comments.",3
322786,23-JAN-12,21-JAN-12,Meher,,fr,76.69.109.211,normand_deslauriers@sympatico.ca,14694182,000000122726279,3,3,,4
322787,23-JAN-12,22-JAN-12,Hayett,,en,70.24.172.62,claude.claire@sympatico.ca,14698524,000000122740426,5,5,,5
322788,23-JAN-12,22-JAN-12,Kanni,,en,70.49.51.28,paul182@sympatico.ca,14703190,000000122747863,1,1,The customer service representative was unintelligeble. ,5
322789,23-JAN-12,22-JAN-12,Med Hedi,,fr,64.228.83.180,nuage5@sympatico.ca,14703004,000000122745574,,2,,
322790,23-JAN-12,22-JAN-12,Martina,,en,70.29.242.127,eire505@sympatico.ca,14699368,000000122740424,4,4,INstructions aren't always clear to a non tech person,4
322791,23-JAN-12,22-JAN-12,Asir raja,,en,74.198.9.157,jcarter2@sympatico.ca,14700594,000000122751910,4,4,,4
322792,23-JAN-12,22-JAN-12,Ritwik,,en,70.27.42.204,chris.luba@sympatico.ca,14698470,000000122747491,5,5,nothing. All was great.,5
322793,23-JAN-12,22-JAN-12,Jason,,fr,96.22.146.199,rtrudel4011@sympatico.ca,14704048,000000122751995,5,5,,4
322794,23-JAN-12,22-JAN-12,Ashwini,,en,70.50.173.131,sawyer74@sympatico.ca,14704248,000000122746758,3,2,,3
322795,23-JAN-12,22-JAN-12,Med Amine,,fr,184.148.232.71,labelle005@sympatico.ca,14701444,000000122741439,5,5,,4
322796,23-JAN-12,22-JAN-12,Yaseen,,en,184.144.68.6,mwhitson@bell.net,14702798,000000122739606,5,5,,5
322797,23-JAN-12,22-JAN-12,Srinivasan,,en,70.48.73.253,bob.mcevoy@sympatico.ca,14698064,000000122747951,3,1,"The one going issue has not been addressed by Bell, issue has been in play since April 4 2011 should have be rectified sooner",1
322798,23-JAN-12,22-JAN-12,Juliio,,en,74.14.106.199,elaynemock@sympatico.ca,14699384,000000122751974,5,5,,5
322799,23-JAN-12,22-JAN-12,Fourat,,fr,184.146.244.183,anickm@sympatico.ca,14697634,000000122745387,5,5,,3
322800,23-JAN-12,19-JAN-12,Darwin,,en,74.14.104.87,gryphon@sympatico.ca,14665356,000000122693127,4,2,,4
322801,23-JAN-12,19-JAN-12,Krutthiga,,en,74.14.104.87,gryphon@sympatico.ca,14665358,000000122694295,4,4,,4
322802,23-JAN-12,22-JAN-12,Mathieu,,en,174.88.26.130,ekinsella@bell.net,14699376,000000122739461,4,5,nothing. was very quick,5
322803,23-JAN-12,21-JAN-12,Kishore,,en,69.157.117.48,charlotte.near@sympatico.ca,14688764,000000122730351,4,4,,4
322804,23-JAN-12,22-JAN-12,Ahmed,,fr,206.172.0.205,rogerstl@sympatico.ca,14703934,000000122740942,4,5,,5
322805,22-JAN-12,21-JAN-12,Aivi,,en,184.175.45.174,chefpd@sympatico.ca,14688776,000000122733876,5,5,,5
322806,22-JAN-12,21-JAN-12,Yousri,,fr,70.52.9.20,manonghis@sympatico.ca,14693042,000000122728114,2,2,"Corriger le problème immédiatement,car on me facture des frais que je n`ai absolument pas à payer et moi, je dois attendre la prochaine facture et ensuite prendre les démarches pour qu`on me crédite ces frais, car votre système n`est pas assez évolué pour corriger le problème sur le champs.",2
322807,22-JAN-12,21-JAN-12,Helenpearl,,fr,76.65.4.51,mdell@sympatico.ca,14693438,000000122724642,1,1,"The service on the phone is excellent. But, when I reported the problem late last year, the technician informed me that they would replace some of the electronics at the central. Yesterday, they informed that this wasn't done. 
My internet access is sporadic, and I lost 2 days of service. My son is in college and it is affecting his studies. 
This is unacceptable for a company like Bell, who normally gives excellent service.
",3
322808,22-JAN-12,21-JAN-12,Wilson,,en,76.70.80.149,josy.silva@bell.net,14691866,000000122738236,1,1,more freindly and helpful,3
322809,22-JAN-12,21-JAN-12,Jose,,en,174.92.94.159,cavvi@bell.net,14688678,000000122734445,2,1,"To have more experienced people and someone whom speaks the language better. My menu bar was all messed up,problem had to be passed to second tech with more experience they could not resolve the problem.  tech to visit to try and resolve problem.  Not very impressed.",3
322810,22-JAN-12,21-JAN-12,Yousri,,fr,65.92.180.91,dianer4@sympatico.ca,14689510,000000122722518,3,4,,4
322811,22-JAN-12,19-JAN-12,Ericka,,en,70.30.19.244,bettyandvern@sympatico.ca,14661910,000000122673719,3,2,,3
322812,22-JAN-12,21-JAN-12,Saoussen,,fr,70.51.201.173,jpg2000@sympatico.ca,14691888,000000122721520,1,1,"M'aider, me demander ce que j'utilisait comme Windows afin de pouvoir me conseiller. On s'est débarrasé de moi. J'ai failli quitter pour Vidéotron",1
322813,22-JAN-12,21-JAN-12,Oliver,,en,50.101.249.47,keener2@sympatico.ca,14692104,000000122737421,5,5,,5
323274,22-JAN-12,21-JAN-12,Farfar,,fr,76.65.80.226,theoretreal@sympatico.ca,14696354,000000122737913,,1,"Je n'ai absolument pas fait d'appel à votre service le samedi 21 janvier 2012.
Il y a ceratainement une erreur.
Chaque fois que j'ai eu à vous appeler j'ai été satisfait et j'ai eu un bon service.",5
323275,22-JAN-12,19-JAN-12,Richard,,fr,74.15.159.249,hugotherrien@bell.net,14665752,000000122686939,5,4,,4
323276,22-JAN-12,21-JAN-12,Wajdi,,fr,64.229.132.212,mpb4@bell.net,14693910,000000122734521,3,3,"J`aurais aimé que l`on vérifie si j`ai un virus.Je ne suis pas rassurée à ce sujet.Je n`ose pas envoyer des courriels de peur que les gens soient infectés.
",3
323277,22-JAN-12,21-JAN-12,Bryan,,en,184.145.112.74,ga.shabaga@sympatico.ca,14690318,000000122722705,5,4,"Not much, really.",4
323278,22-JAN-12,21-JAN-12,Jessica,,en,50.100.167.82,LarryGRosenthal@bell.net,14687228,000000122738171,4,4,"Preventative measures earlier(months ago) would have saved me lot of time and aggravation.Jessica did a great job and deserves a lot of credit with knowledge and patience to help correct the situation. Hopefully your system will now do its job. Afew calls ago I was promised $75.00 to compensate me for loss of e-mails and time. I received a credit only for $65.00! Why?? Bell should not do this. Since I signed up with Bell in June, I have had continuous problems. Please check my history.
Thank you Larry G. R.",3
323279,22-JAN-12,21-JAN-12,Cindy,,en,69.156.99.243,christinep106@sympatico.ca,14688842,000000122732555,5,5,The line had static making it a bit difficult to hear.,5
323280,22-JAN-12,21-JAN-12,Mhamed Chekib,,fr,174.94.117.209,pauline_boisvert8@sympatico.ca,14694428,000000122735564,5,5,Rien de plus c'était parfait!Super de beau travail de la part de Mhamed vraiment gentil et très patient surtout je voulais changé de fournisseur mais là j'ai eu un super de bon service! Merci Mhamed continue ton beau travail!!! ,5
323281,22-JAN-12,21-JAN-12,Ahmed,,en,67.70.79.158,jjfournier@sympatico.ca,14691606,000000122723250,4,4,"Inform your employees ahead of answering to problem solve rather than going thru the procedure, and finding out at the end of the exercise that it was Bell's Sympatico having the problems",4
323282,22-JAN-12,21-JAN-12,Francois,,fr,74.15.158.7,camille.lili@sympatico.ca,14688548,000000122723544,5,5,tout est correct,5
323283,22-JAN-12,08-JAN-12,Manoranjith,,en,69.157.3.203,dardaine@sympatico.ca,14529572,000000122419942,4,5,Nothing at this time,4
323284,22-JAN-12,30-DEC-11,Maureen,,en,184.146.117.176,michael283@sympatico.ca,14426390,000000122219701,4,4,,5
323285,22-JAN-12,18-JAN-12,Susy,,en,70.24.19.56,rnewman131@bell.net,14657782,000000122659280,4,5,,4
323286,22-JAN-12,21-JAN-12,Mahender,,en,74.15.56.135,john.moe2@sympatico.ca,14691746,000000122735502,5,4,There were lengthy delays in my online chat and eventually the call was terminated. At that point I resorted to a telephone contact and the problem was resolved.,4
323287,22-JAN-12,21-JAN-12,Karen,,en,70.24.26.200,dtrolio@sympatico.ca,14689732,000000122724769,4,3,,4
323288,22-JAN-12,21-JAN-12,Caroline,,en,99.226.180.93,frank.peter@sympatico.ca,14690254,000000122731445,5,5,Nothing.  Everything was fantastic.,5
323289,22-JAN-12,21-JAN-12,Arselene,,fr,70.48.16.156,l.melanie@sympatico.ca,14692350,000000122726436,3,,manque de formation,4
323290,22-JAN-12,19-JAN-12,Hatem,,fr,67.71.118.133,michel890@sympatico.ca,14669138,000000122687045,5,4,"satisfait
le modem sans-fils était déposé devant ma porte par Purolator , moins de 24 heures après mon appel",5
323291,22-JAN-12,18-JAN-12,Tejaswvi,,en,76.64.106.166,snelgrove1@bell.net,14658722,000000122662552,3,2,"get the internet to run so i can us it properly so i am not waiting for things. It is so slow i am waiting all the time for things to load so i am on here only once a day for about a hour  and my sons try 2to 3 times a day to get thing to load on here and give up . I have never seen a internet service so  slow in my life
",1
323292,22-JAN-12,21-JAN-12,Mahesh,,en,70.54.153.127,a.abramowitz@sympatico.ca,14687322,000000122730124,5,4,,4
323293,22-JAN-12,21-JAN-12,Chenrup,,en,76.69.154.83,joydsmith@sympatico.ca,14691884,000000122726721,2,1,All Reps do not know everthing,4
323294,22-JAN-12,21-JAN-12,Mario,,en,174.91.45.23,em.mal@sympatico.ca,14689946,000000122734439,4,4,,4
323295,22-JAN-12,21-JAN-12,Tathiana,,en,76.65.18.89,dyorke@bell.net,14689782,000000122737961,5,5,"The Tech was very knowledgeab;e - no issues with the service it was great",5
323296,24-JAN-12,23-JAN-12,Mariem,,fr,67.68.100.22,jean.laflamme11@sympatico.ca,14709182,000000122753475,5,5,,5
323297,24-JAN-12,23-JAN-12,Selene,,en,70.31.2.242,fredmalibu@bell.net,14708146,000000122753887,5,5,,5
323298,24-JAN-12,23-JAN-12,Hanen,,fr,67.68.115.37,jlamer@sympatico.ca,14709372,000000122753382,5,5,,5
323299,24-JAN-12,23-JAN-12,Meriam,,fr,76.67.155.6,gthibodeau000@sympatico.ca,14708560,000000122755740,4,1,à cause d'une erreur sur votre serveur mes amis ont recus avec désespoir mes messages des dizaines de fois. J'aurais aimé que votre probleme soit réglé plus rapidement. J'ai subit un grand préjudice avec mes amis. Vous auriez du informer vos clients de ce problème. J'ai perdu  2 jours et mal dormi toute la fin de semaine et lundi à cause de Sympatico.,1
323300,24-JAN-12,23-JAN-12,Stephen,,en,184.145.102.191,rodney.paul@sympatico.ca,14712352,000000122758285,5,5,,5
323301,24-JAN-12,23-JAN-12,Tayssir,,fr,184.151.115.42,immodavid@sympatico.ca,14708882,000000122764596,1,2,Mieux me faire comprendre ex: saisir la bonne adresse (5 fois j'ai répété ),2
323302,24-JAN-12,23-JAN-12,Bochra,,fr,67.68.83.176,pierre.robillard6@sympatico.ca,14711840,000000122761267,5,4,,5
323303,24-JAN-12,23-JAN-12,Koussay,,fr,65.94.78.226,claude.lepage@sympatico.ca,14707038,000000122757264,5,5,,5
323304,24-JAN-12,23-JAN-12,Jalel Eddine,,fr,174.92.172.164,noella_chicoine@sympatico.ca,14711460,000000122755967,5,4,rien d eplus,4
323305,24-JAN-12,22-JAN-12,Mudilyar,,en,174.92.107.24,hurlock@sympatico.ca,14700308,000000122750280,5,4,,3
323306,24-JAN-12,23-JAN-12,Sarra,,fr,184.145.175.222,patrice.crevier@sympatico.ca,14711672,000000122758216,1,1,faire un suivi des appels.  Régler le problème intermittent d'accès à l'internet sans nous prendre pour des imbéciles....,1
323307,24-JAN-12,23-JAN-12,Karina,,en,184.147.11.23,rbpink@sympatico.ca,14712100,000000122758014,5,4,,5
323308,24-JAN-12,23-JAN-12,Mehdi,,fr,174.91.240.175,gagnonchristiane@bell.net,14708218,000000122768066,5,5,"Le son était très faible, avons dû faire répéter plusieurs fois.  Nous entendions mal.",5
323309,24-JAN-12,23-JAN-12,Maurice,,fr,184.148.251.181,frdajfchpl@bell.net,14708138,000000122756554,4,5,C`était parfait,5
323310,24-JAN-12,23-JAN-12,Dana,,en,174.94.51.87,lsadj@sympatico.ca,14710308,000000122755516,5,5,Send e-mail confirmation of transaction as was promised...I have had to call back asking for the e-mail and I was told there was a technical problem.,4
323311,24-JAN-12,23-JAN-12,Marouen,,fr,67.70.114.133,rousim@sympatico.ca,14712418,000000122760150,5,5,Probleme d'accent avec vos employes etranger,5
323312,24-JAN-12,23-JAN-12,Jose,,en,174.88.151.37,m9doherty@sympatico.ca,14710434,000000122761699,5,,"My emails bounce back off sympatico ! They do not get to me. 

",4
321774,25-JAN-12,24-JAN-12,Estephania,,en,76.69.136.65,ronsloan@sympatico.ca,14726038,000000122785349,3,3,Tech provide very minimal support. I had to do further research to try to resolve my problem. The tech should have shared this with me but may not have had the knowledge. ,3
321775,25-JAN-12,24-JAN-12,Christopher,,en,70.51.237.56,guestcd@sympatico.ca,14719422,000000122785459,5,3,,5
321776,25-JAN-12,24-JAN-12,Khalil,,fr,69.157.130.194,lise_jean@sympatico.ca,14722340,000000122791065,4,4,,4
321777,25-JAN-12,24-JAN-12,Diane,,en,65.92.145.79,janice_mackenzie@sympatico.ca,14720362,000000122789190,5,5,Nothing it was handled very quickly ,5
321778,25-JAN-12,24-JAN-12,Yasmin,,en,174.91.61.147,danilowski@sympatico.ca,14717186,000000122806800,5,5,,5
321779,25-JAN-12,24-JAN-12,Divya,,en,74.15.77.160,liannet@sympatico.ca,14722218,000000122791549,3,2,"I'm sure Divya is a nice person, I have no problem with her specifically, but she didn't really help anything.  Here's what you could do: You could have made sure that the tech person, who was supposed to come on the 23rd between noon and 5, actually showed up or called.
  I still don't really know whether the problem we were having (a chronic problem with the loading of pages that has been going on for a few months which I finally complained about) actually had anything done about it.  
This is the second time something like this has happened.  On Friday the 13th, a Bell tech whom I was not expecting came to the door in the morning, did not explain why he was there except that he was looking for the phone box.  Half an hour later he was gone and we had no phone or internet.  I called in the early afternoon, having thought perhaps it was a town issue until discovering I was the only one affected, and was told someone would fix it ""as soon as possible"".  No reason for the problem or the tech's presence here was given. Calling later to find out when that might be, I was told it would be the next morning, but if they needed access to the indoors, the appointment time would be 5 to 9 pm.  At noon I was told it would be fixed between noon to 5 or during the appointment time.  At 5 I was told no one would fix it until the next day but it would be in the morning.  No one came until 3 pm.  I cannot stress how much this inconvenienced us, as on the Friday morning my mother had broken her hip and had surgery in the afternoon.  I needed to be able to talk to my family and I live an hour away from her.  But I couldn't even rely on my cell phone, because our town has very little cell phone reception.  2 members of my family have Bell service for their phones and I have Virgin mobil which I'm told uses your system.  We are lucky to get 2 bars' worth of signal at any given time and have to go to specific pinpointed locations within in the house to get that.  3G all the time?  What a joke. 
 So here's what you can do better:  when you say you are going to provide service, provide it!!  ",1
321780,25-JAN-12,24-JAN-12,Mohamed,,fr,67.71.119.112,claudelou@sympatico.ca,14716768,000000122791919,4,5,"Pour cet appel tout s'est très bien passé. 
J'ai eu réponse à tout. Je n'ai pas attendu sur la ligne pendant des heures et Mohamed a été très efficace et très gentil.
Pour ce règlement..... Bravo.",3
321781,25-JAN-12,23-JAN-12,Max,,en,174.91.10.151,dlmlsmith2@bell.net,14707590,000000122760552,5,4,"Immediate chat line in order to eliminate going all over the place ?? to get the right answer for the right problem.  Not a list of garbage that doesn't apply to much and too much wasted time.  You should be able to just type in your problem and someone help or direct you in the right direction.  Not row after row of things that don't apply to your problem. What happened to your chat line which usually right on top of everything. This is not a business computer, but would hate to think if it was you would'nt be in business long.   ",
321782,25-JAN-12,24-JAN-12,Nizar,,fr,174.92.153.105,f.jolicoeur@sympatico.ca,14718378,000000122800292,5,5,,4
321783,25-JAN-12,24-JAN-12,Abdulkarim,,fr,174.88.164.189,andre.huet@sympatico.ca,14714898,000000122800936,5,4,"


rien de plus. vous avez répondu et resous mon problème",5
321784,25-JAN-12,24-JAN-12,Randileigh,,en,174.88.153.13,patrickhlee@sympatico.ca,14724636,000000122784592,4,4,A Bell technican came to my home and swapped the modem becuae he suspected the old modem was the root cause of the internet interruptions. He took the old modem with him when you left.  I should not get a letter asking me to return the modem or I will be charged for the second modem.   ,4
321785,25-JAN-12,24-JAN-12,Katrina,,en,72.38.227.162,shawnhaskell@bell.net,14726666,000000122786948,3,3,"timeline, spent two hours on the phone trying to resolve the problem",3
321786,25-JAN-12,24-JAN-12,Revathi,,en,70.50.218.175,robert_maclean@sympatico.ca,14725882,000000122800730,4,4,,4
321787,25-JAN-12,24-JAN-12,Hadhemi,,fr,74.14.170.39,belair-forest@sympatico.ca,14715550,000000122793531,5,5,,5
321788,25-JAN-12,24-JAN-12,Leni,,en,70.31.21.144,bensh@sympatico.ca,14715566,000000122789181,4,5,"Nothing, it was easily resolved.",5
321789,25-JAN-12,24-JAN-12,Ousmane,,fr,70.51.144.230,lfalardeau_7@sympatico.ca,14722202,000000122783876,5,5,,5
321790,25-JAN-12,24-JAN-12,Rahim,,en,70.50.91.44,gvarga2@bell.net,14719466,000000122800794,2,4,Have better traned tech support personal,3
321791,25-JAN-12,24-JAN-12,Johanna,,fr,69.157.155.233,Probert@bell.net,14714236,000000122803750,,,"please send me all correspondence in English.  Also, my family name is spelled PINSONNEAULT.. tks",
321792,25-JAN-12,24-JAN-12,Cecile,,en,65.95.128.174,meloenterprise@sympatico.ca,14723404,000000122790368,5,5,,5
321793,25-JAN-12,24-JAN-12,Charles,,en,67.193.128.26,wdawes@sympatico.ca,14728356,000000122788262,5,5,,3
321794,25-JAN-12,24-JAN-12,Anne,,en,65.95.4.75,benn@sympatico.ca,14715562,000000122795385,,,"You can fix the issue, this has been going on for years and I still have the same problem every time it gets damp outside. Your people have been here, and ""fixed"" the issue 20 times at least. Why don't you stay on it and fix it right once. It would save you a lot of money. I am sure you need to keep your ticket success statistics in good shape with band-aid fixes so your technician can get to the next call quickly. I am sure it all looks good on paper. Why don't you actually fix the problem. A deteriorated cable is now, apparently what is showing up according to your tech on the phone last night. Fix it!!!!!  Get Customer Service to call me as well, I want at least 6 months billing returned as you have not been able to supply me the consistent service that I am paying regularly for.",
321795,25-JAN-12,24-JAN-12,Shirley,,en,174.91.15.195,laseto@sympatico.ca,14721980,000000122788851,5,5,Nothing it was enjoyable to get the issue resolved as quickly as I did.,4
321796,25-JAN-12,24-JAN-12,Gopi,,en,209.205.38.33,jaass@sympatico.ca,14720184,000000122799465,3,4,"Yes, I had a difficult time understanding the person I was speaking with.  He had an accent that I found difficult to understand and the communication was not clear or smooth.",2
321797,25-JAN-12,24-JAN-12,Celina,,en,76.71.149.30,wbmiller@sympatico.ca,14728346,000000122807722,5,5,,4
322287,24-JAN-12,22-JAN-12,Merly,,en,70.27.72.239,tshapton@bell.net,14705064,000000122740428,4,3,"The customer care rep. was OK. She could not tell me exactly what I had ordered on my TV package when I first called and order the Bell Bundle Jan.16/12. The person that took the order that day was suppose to comfirm by email which I did not receive. When the TV service tech showed up at my home Jan. 21/12 he also did not know what I had order and I could not remember everthing. Communication broke down from the start due to the first order and I now have no proof of what happened. Therefore I feel I am not receiving the TV package agreed upon. Sorry to so long winded but I am feeling a little ripped off.
Sincerely Tom Shapton",3
322288,24-JAN-12,23-JAN-12,Gavin,,en,70.30.44.23,dsherwin@bell.net,14707726,000000122754391,5,4,,4
322289,24-JAN-12,14-JAN-12,Mohammed,,en,74.12.124.120,Lyndavanlee@sympatico.ca,14602014,000000122555170,4,4,Third times the charm.,3
322290,24-JAN-12,23-JAN-12,Sandra,,en,74.14.1.110,chuckgarner@sympatico.ca,14707000,000000122765663,5,5,Nothing. Even the wait for an operator was quick,5
322291,24-JAN-12,23-JAN-12,Karen,,en,65.92.83.216,royce.kezar@sympatico.ca,14712430,000000122755346,5,5,,5
322292,24-JAN-12,23-JAN-12,Innocent,,en,65.95.161.238,dskeller@sympatico.ca,14707728,000000122755990,5,5,,4
322293,24-JAN-12,23-JAN-12,Ghislain,,fr,70.31.208.226,isaac.maurin@sympatico.ca,14708918,000000122756149,5,4,"J'ai un grand besoin en utilisation de bande passante a cause de mon fils qui est un maniac des ordinateurs.  Pouvez-vous me permettre de dépasser mon maximum de débit a un prix raisonnable? maintenant je paye 60$ pour le dépassement qui je crois est déraisonnable.  Pouvez-vous me considérer ma demande? 
",4
322294,24-JAN-12,22-JAN-12,Kumar,,en,67.70.202.13,colsauve@bell.net,14698610,000000122743812,5,5,,5
322295,24-JAN-12,23-JAN-12,Mohamed Ali,,fr,174.93.222.96,rosa.fam@sympatico.ca,14712396,000000122760442,3,1,,3
322296,24-JAN-12,28-DEC-11,Abderrahmen,,fr,70.51.197.208,jean.garneau@sympatico.ca,14393822,000000122176390,4,2,"Le problème a été résolu temporairement mais est réapparu par la suite.
J'aurais aimé une solution permanente",4
322297,24-JAN-12,23-JAN-12,Asma,,fr,69.156.205.236,mstirbu@sympatico.ca,14711272,000000122766797,5,5,"Rien dans le cas d'Asma. Une super aimable et diligente  représentante. Elle parle un très bon français. Son seul petit défaut : elle parle un peu trop vite pour moi (par pour d'autres possiblement), âgé de 68 ans, immigrant d'origine roumaine depuis 21 ans.",4
322298,24-JAN-12,23-JAN-12,Gregory,,en,174.93.160.173,conradmainville@sympatico.ca,14707128,000000122762376,5,5,I have no faults or criticisms to lodge in the manner my query was resolved by Bell's Customer Service and Loyality Departments handled the matter. ,5
322299,24-JAN-12,23-JAN-12,Sana,,fr,70.29.235.126,klaud@sympatico.ca,14709884,000000122760484,1,1,"Avoir des représentants qui connaissent les macs, pas juste les pc! J'ai fini par résoudre le problème moi-même en explorant l'ordi...",3
322300,24-JAN-12,23-JAN-12,Innocent,,en,174.89.196.38,maryyantha@sympatico.ca,14710762,000000122755219,4,4,"be honest with your customers.
",3
322301,24-JAN-12,23-JAN-12,David,,en,76.67.126.91,rody01@sympatico.ca,14712360,000000122764682,5,5,,5
322302,24-JAN-12,23-JAN-12,Khaoula,,en,65.94.180.166,clokunsay@sympatico.ca,14707086,000000122756816,4,4,  I used twice the tech. help. The first time was a bit long to resolve my problem. The second time with another person was fine.,5
322303,24-JAN-12,23-JAN-12,Hanen,,fr,70.51.11.140,daniel.raigneau@sympatico.ca,14707306,000000122768969,3,4,,1
322304,24-JAN-12,23-JAN-12,Reuben,,en,174.88.169.126,ramyoo@sympatico.ca,14712032,000000122753573,3,3,Had to press too many numbers to get a real person,3
322305,24-JAN-12,23-JAN-12,Gustavo,,en,70.49.21.132,mariee1@sympatico.ca,14710654,000000122762105,5,5,"Sometimes I didn't understand ,what he meant re modem ,,but I get very nervous when talking to a technician,but on the whole Gustavo was good to explain things,",5
322306,24-JAN-12,23-JAN-12,Emmanuelle,,en,184.145.60.59,barbsarah@sympatico.ca,14706260,000000122762563,4,2,just connect me to the appropriate dept rather than giving me a phone number,4
322307,24-JAN-12,23-JAN-12,Sabrine,,fr,67.68.111.174,gilles131@sympatico.ca,14708398,000000122754160,4,1,"j ai communiquer avec votre service le
19 janvier 2012 pour le meme probleme
on m avais dit qu,un technicien ce presenterais chez moi lundi le 23 janvier 2012 a.m je ne les jamais vue. 
si le technicien ce serais presenter comme prevu mon probleme aurais surement ete resolu je n aurais pas eu besoin de repete mon probleme avec votre prepose et je n aurais pas perdu mon temps a attendre le technicien toute l avant midi.",3
322308,24-JAN-12,23-JAN-12,Amine,,fr,70.55.163.213,real.rose9@sympatico.ca,14712130,000000122759385,3,2,"La vitesse est trop lente mais je n'ai 
pas les moyens  de payer plus",2
322309,24-JAN-12,23-JAN-12,Mohamed,,fr,174.92.163.147,abelanger007@sympatico.ca,14705776,000000122762283,5,5,,5
322310,24-JAN-12,23-JAN-12,Ali,,en,69.157.66.92,candmlalonde@bell.net,14706732,000000122754173,4,5,Your tech was very patient with me...top marks!!,5
322311,24-JAN-12,23-JAN-12,Fathi,,fr,76.71.184.225,picolo70@sympatico.ca,14711832,000000122762333,5,5,c'était parfait merci à Thay,4
322312,24-JAN-12,22-JAN-12,Med Wassim,,fr,184.144.192.229,bertin@sympatico.ca,14697958,000000122748276,5,5,"Tout était bien, service professionnel et efficace",5
322313,24-JAN-12,23-JAN-12,Abir,,fr,174.93.180.113,p.fortin@bell.net,14711612,000000122756364,5,4,"un modem avait été commandé et la commande bloquée je ne sais pas par qui, alors qu'il était convenu que je le recevrais. C'était le 5 janvier et ai rappelé le 23 janvier. Une chance car je ne l'aurais jamais reçu.
",4
322314,24-JAN-12,23-JAN-12,Amine,,fr,69.159.178.87,boily.rivard@sympatico.ca,14706514,000000122756800,5,5,"Si vous m'aviez averti que mon forfait était changé, je n'aurais pas eu besoin de vous",5
322315,24-JAN-12,23-JAN-12,Khalil,,fr,67.68.115.62,RUELLANDJOACHIM@sympatico.ca,14705690,000000122759683,5,5,"Je suis très satisfait pour ma dernière expérience, je vous en remercie beaucoup
",5
322814,22-JAN-12,21-JAN-12,Sabha,,en,174.94.122.113,frankdiggins@sympatico.ca,14690256,000000122735553,4,2,"Eliminate the problem, because now the next day I find one of my messages  was received by the person I sent it to, twice. ",3
322815,22-JAN-12,20-JAN-12,Gustavo,,en,70.26.67.74,spanza@sympatico.ca,14685482,000000122702746,4,4,"loyal customer.........a further discount requested; will call Loyalty group",5
322816,22-JAN-12,21-JAN-12,Elvis Francisco,,en,65.95.130.2,barryrorr@sympatico.ca,14688066,000000122737359,5,5,nothing,5
322817,22-JAN-12,21-JAN-12,Dhia,,fr,76.70.60.196,francoisecharette@sympatico.ca,14690238,000000122737535,4,,la réparation doit prendre de 24 a 48 heures qu'il m'a dit et il m'a demander mon mot de passe ce qui m'inquiète un peu ,5
322818,22-JAN-12,21-JAN-12,Chirine,,fr,70.53.242.18,k.s.harek@bell.net,14692010,000000122726807,5,5,,4
322819,22-JAN-12,21-JAN-12,Nebgha,,fr,70.48.110.139,moniquegodfroid@bell.net,14693866,000000122723720,4,4,"Le fait d'avoir recours à un être humain pour résoudre le problème serait d'autant plus agréable si cet être humain se démarquait de la ""machine"" par un peu d'amabilité.",2
322820,22-JAN-12,21-JAN-12,Gopi Rathinam,,en,74.12.61.219,b.lord@sympatico.ca,14688006,000000122722590,5,5, problem after all but Gopi went through all the hoops to determine that. Other experiences haven't been so very good. Mostly because I had a hard time making out what the technician was saying and or he/she spoke too fast. Not their fault I suppose but very frustrating for the person on the other end. (And I don't have a hearing problem).,4
322821,22-JAN-12,21-JAN-12,Mudilyar,,en,65.92.101.76,andrea.mason@sympatico.ca,14687710,000000122736702,5,5,"Nothing, everything was great",5
322822,22-JAN-12,21-JAN-12,Oliver,,en,65.95.204.185,knick2@sympatico.ca,14692262,000000122731679,4,4,,4
322823,22-JAN-12,21-JAN-12,Rohit,,en,64.231.94.137,jmizener@bell.net,14691660,000000122723089,5,5,,4
322824,22-JAN-12,21-JAN-12,Jacob,,en,184.147.34.89,pjcohoe@sympatico.ca,14694602,000000122731270,1,1,"Stop raising your rates - twice in 2
months!!!
",1
322825,22-JAN-12,21-JAN-12,Houssem,,fr,174.93.250.157,jean.julien@bell.net,14691378,000000122736700,5,5,,4
322826,22-JAN-12,20-JAN-12,Eric,,fr,70.48.78.18,andreanneb@sympatico.ca,14674668,000000122711193,5,5,"J'ai cherché la solution par moi-même 
pendant 2 jours
j'hésitais à faire appel à vos services
 la prochaine fois, j'appellerai tout de suite.",5
322827,22-JAN-12,20-JAN-12,Jeff,,en,74.14.22.124,michelle.singer@sympatico.ca,14682458,000000122712073,4,4,,3
322828,23-JAN-12,22-JAN-12,Geetha,,en,174.89.60.80,graniean@sympatico.ca,14700060,000000122742643,5,4,get new head phones. it is difficult to hear,4
322829,23-JAN-12,22-JAN-12,Elsy,,en,70.30.21.11,mwaespe@sympatico.ca,14702794,000000122745296,5,1,"All your employees were knowledgeable and friendly. But frankly, your process stinks. Bell insisted on sending an installer on Saturday to change my Internet from WiMax to 6 meg service over cable. The installer was terrific, but could not make the system work. Elsy was terrific, but could not make the system work. Why? because you apparently  don't have the necessary staff ""inside"" on a weekend to complete the transfer. I was left without service until Monday.",2
322830,23-JAN-12,21-JAN-12,Nouha,,fr,67.71.118.96,marcelleishak@sympatico.ca,14693098,000000122722667,5,5,rien,5
322831,23-JAN-12,20-JAN-12,Robbie,,en,76.64.195.229,rdc1@bell.net,14684206,000000122699859,5,5,"Service,was better than I exspected.Thanks Bell!",5
322832,23-JAN-12,21-JAN-12,Hamdi,,fr,67.68.106.83,moniquegau@bell.net,14693864,000000122725304,3,4,"Au départ vérifier avec le client les appareils en place déjà utilisés leur capacité (ordinateur, la mémoire)la télévision (si pas HD, aviser des problèmes potentiels)",
322833,23-JAN-12,15-JAN-12,Ammar,,fr,67.68.106.83,moniquegau@bell.net,14617458,000000122576617,3,2,,
322834,23-JAN-12,15-JAN-12,Mohamed Sabry,,fr,69.156.74.30,denisdrolet41@sympatico.ca,14613682,000000122575308,4,5,"J'aimerais donc me présenter en personne à un comptoir, pour expliquer mon problème à un conseiller en chair et en os de Bell, de ma région (Québec ou Chaudière-Appalaches). Ça serait tellement plus chaleureux qu'au téléphone. Est-il encore possible de procéder de cette façon. Si oui alors, pourriez-vous me mentionner les endroits susceptibles d'accueillir des clients. Votre personnel basé à Québec apprécierait peut-être ce contact humain. J'ai l'habitude de recevoir un bon service au téléphone la plupart du temps. C'est simplement une autre option dont j'aimerais bénéficier, si c'est dans le domaine du possible. Merci bien de m'avoir lu, en terminant!",4
322835,23-JAN-12,22-JAN-12,Mohamed Amine,,fr,197.31.68.253,Amibel@bell.net,14697116,000000122744586,5,5,Bravo Amine,4
322836,23-JAN-12,22-JAN-12,Mohamed Amine,,fr,197.31.68.253,olive.3@sympatico.ca,14703044,000000122745073,5,5,,3
322837,23-JAN-12,22-JAN-12,David,,en,65.92.41.174,blythe9@sympatico.ca,14698050,000000122740411,4,5,,5
322838,23-JAN-12,20-JAN-12,Wissem,,fr,69.162.137.134,kalairasan@bell.net,14680406,000000122718707,5,5,,3
322839,22-JAN-12,21-JAN-12,Jean,,en,70.24.19.102,mlefave1@sympatico.ca,14693756,000000122728536,5,5,"Absolutely nothing, Keep hiring people like her. She was pleasant, easily understood, terrific personality, and i told her so. Knew her stuff. If i call again and she is still not promoted let me solve my problems with her. ",4
322840,22-JAN-12,20-JAN-12,Leni,,en,76.70.46.214,smith.james@sympatico.ca,14685410,000000122699062,1,1,Checked to see if the internet was down in the area before having my wife reconfigure the modem and the computer so that when she was off the call she could not access the internet at all.  as well tell her to change the b1 number to something that wasn't ours did NOT help at all !!  It was far from helpful.,1
322841,23-JAN-12,22-JAN-12,Ammar,,fr,184.148.181.217,denisfrancoeur@sympatico.ca,14699008,000000122740723,5,5,M'en avertir à l'avance de ce changement,4
322842,23-JAN-12,22-JAN-12,Ahmed,,fr,174.93.146.43,richard.brunet7@sympatico.ca,14703734,000000122745881,5,5,"Mr.Ahmed,ma répondue à la perfection,
félicitation ,je suis satisfait à 100pour 100
Merci",5
322843,23-JAN-12,22-JAN-12,Brahim,,fr,184.144.188.139,consultaq.ylacroix@sympatico.ca,14698622,000000122743188,4,4,"Service adéquat, merci de nous aider èa configurer Outlook Express",4
322844,23-JAN-12,22-JAN-12,Ammar,,fr,184.144.188.139,consultaq.ylacroix@sympatico.ca,14698620,000000122739905,5,4,Erreurs de configuration de ma part et apprentissage du fonctionnement du site ou serveur de courriels. Un peu déçu du mode de fonctionnement et du traitement par ce site des courriels indésirables dont un quality survey de Symantec!,4
322845,23-JAN-12,22-JAN-12,Elyes,,fr,76.65.87.233,beatrice04@bell.net,14697912,000000122739735,5,4,,5
322846,23-JAN-12,22-JAN-12,Ivette,,en,65.95.105.190,jetcon@sympatico.ca,14700744,000000122743088,1,1,"Listen. The rep totally ignored what I showed her and what I told her and then said ""there is nothing wrong with the server"" After speaking to the supervisor, he agreed there was a problem. I will see in 48 hours what the resolution is. Regarding the next question, when I tell friends about Sympatico, I tell them the BAD and good.",3
323313,24-JAN-12,23-JAN-12,Rohit,,en,69.156.99.220,lescam@bell.net,14710114,000000122754796,5,5,,5
323314,24-JAN-12,23-JAN-12,Vijay,,en,174.91.101.134,eclancy@bell.net,14707792,000000122766337,4,3,Contact with the proper person the first time around instead of being transferred so many times and repeating the same problem.,3
323315,24-JAN-12,23-JAN-12,Robert,,en,174.91.101.134,eclancy@bell.net,14707794,000000122765636,4,3,I believe he did his best to help me.,3
323316,24-JAN-12,23-MAY-11,Hassen,,fr,41.227.165.48,kibnziat@sympatico.ca,12096179,000000117301546,5,5,,4
323317,24-JAN-12,23-JAN-12,Leah,,en,70.29.240.8,wacwac@sympatico.ca,14713705,000000122766771,5,5,"Considering I was thinking of stopping my phone service and just keeping the internet, Leah solved the situation with a professional flare, kept me on board and helped with my final bill and that I've being having a problem with for years. In the past I don't think your billing department ever took into consideration with those of us on a budget. Remember, there is competition out here and changing isn't that hard nowadays. For the present, I'm better served because someone took the time to listen and I thank Leah for that. Your department needs more employees like her
. Hopefully we will avert any further complications in the future.
                    Bill MacIntyre",3
323318,24-JAN-12,11-JAN-12,Joyce,,en,174.88.15.239,jamesjane@bell.net,14568042,000000122492716,4,5,"Thanks for the patience of the server. It made the experience ,and my lack of knowledge a much more pleasant experience.",4
323319,24-JAN-12,23-JAN-12,Garry,,en,184.146.168.118,bobgerrard@sympatico.ca,14706502,000000122759710,4,5,,4
323320,24-JAN-12,23-JAN-12,Innocent,,en,69.157.158.201,dorothea-andy@sympatico.ca,14707686,000000122762403,4,4,"Having to call repeatedly to resolve billing issues...but most of all be put on ""HOLD"" for a long time (over 15 min
this past Sunday) to speak with  the 
Loyalty dep't....who never answered my call after being transferred by rep.
",3
323321,24-JAN-12,22-JAN-12,Meriem,,fr,70.30.235.69,bizoub@sympatico.ca,14698018,000000122739651,4,5,,4
323322,24-JAN-12,23-JAN-12,Amy,,en,184.145.64.91,denisekerr@sympatico.ca,14707484,000000122757502,5,5,"Amy addressed all my concerns and took ownership of the call.  Very friendly and professional. Exceptional service.  Keep up the good work Amy

Thank you ",5
323323,24-JAN-12,23-JAN-12,Innocent,,en,64.231.47.136,mjspieran@bell.net,14711118,000000122756971,3,3,I could not hear.   He sounded so far away.  It was very  frusterating  I ended up calling back to change what he had offered me. After I readmy email I realized there had been serious miscommuication,4
323324,24-JAN-12,22-JAN-12,Amir,,fr,67.68.212.199,cpetit2006@sympatico.ca,14698660,000000122749845,4,2,,3
323325,24-JAN-12,20-JAN-12,Bryan,,en,184.148.152.91,rconlin53@sympatico.ca,14684200,000000122700429,4,4,,4
323326,24-JAN-12,23-JAN-12,Philip,,en,184.144.104.144,mycon@sympatico.ca,14711314,000000122754958,5,5,,5
323327,24-JAN-12,23-JAN-12,Josh,,en,204.237.20.175,pee_gee@bell.net,14711753,000000122768782,4,4,,4
323328,24-JAN-12,23-JAN-12,Neira,,fr,70.29.248.157,georgettemercier@sympatico.ca,14708312,000000122753431,2,4,Je voulais parlé avec le technicien car ça faisait plusieurs fois que j'avais le même problème et elle a réussi à me faire attendre sur la ligne au moins 15 minutes avant de comprendre mon besoin,4
323329,24-JAN-12,23-JAN-12,Steph,,en,67.70.45.15,a.churchill@sympatico.ca,14705740,000000122754827,5,5,,5
323330,24-JAN-12,23-JAN-12,Mohamed Ahmed,,fr,76.68.139.107,docyr@sympatico.ca,14707620,000000122763882,5,5,tout a été clair parfait.,5
323331,24-JAN-12,23-JAN-12,Selene,,en,64.228.69.31,weast1@bell.net,14713748,000000122757936,5,5,,5
323332,24-JAN-12,23-JAN-12,Hatem,,fr,64.229.134.54,simone.thibault@sympatico.ca,14712866,000000122757980,5,5,Rien,5
323333,24-JAN-12,23-JAN-12,Arun,,en,70.26.102.225,flymac@sympatico.ca,14708068,000000122766611,5,5,"Everything was attended to completely. The young lady Asiya was extremely patient with me, and explained fully what I had to do. She is to be congratulated for her knowledge, and courtesy throughout this telephone conversation.  I am grateful for her assistance.  Sincerely.  J.F.McCorkle.",5
323334,23-JAN-12,19-JAN-12,Mohamed,,fr,174.89.85.192,jaypie@sympatico.ca,14666258,000000122677382,3,4,"Il s'agirait tout simplement que ce soit des québécois qui répondent.  Les gens des autres pays sont incompréhensibles.  J'ai eu beaucoup de difficulté à comprendre ce que le préposé disait, obligé de le faire répéter à maintes reprises.  En dernier, je lui ai demandé de parler plus lentement.  ",2
323335,23-JAN-12,19-JAN-12,Rashika,,en,76.64.117.181,brijenn@sympatico.ca,14662256,000000122670490,4,4,keep call centre in canada,2
323336,23-JAN-12,20-JAN-12,Ritwik,,en,64.231.148.155,ploveday@sympatico.ca,14683776,000000122715983,5,5,,5
323337,23-JAN-12,22-JAN-12,Kalyca,,en,76.70.113.178,kumbarod1@sympatico.ca,14701408,000000122744233,5,5,na,5
323338,23-JAN-12,22-JAN-12,Iris,,en,76.70.113.178,kumbarod1@sympatico.ca,14701410,000000122747982,5,5,na,5
323339,23-JAN-12,22-JAN-12,Vincent,,en,67.70.87.176,dennis.hopper@sympatico.ca,14699022,000000122747919,3,,"Have a responder who is fluent in either English or French.  Most of our session was ""Repeat Please"".
I don't know whether this intervention solved the problem or whether it solved itself eventually.",3
323340,23-JAN-12,21-JAN-12,Jose,,en,76.68.103.205,lola.arns@sympatico.ca,14692710,000000122722699,4,5,"Not a thing, thanks",4
323341,23-JAN-12,22-JAN-12,Sarry,,fr,50.100.123.52,venditti.pi@sympatico.ca,14705160,000000122748480,4,4,temps d'attente très long,5
323342,23-JAN-12,22-JAN-12,Milo,,en,76.64.2.97,asutherland@sympatico.ca,14697758,000000122748100,5,5,,5
323343,23-JAN-12,22-JAN-12,Neila,,fr,67.68.165.42,st-denis.jacques@sympatico.ca,14704582,000000122748749,5,3,,4
323344,25-JAN-12,24-JAN-12,Ali,,en,65.93.162.150,kwhalen11@sympatico.ca,14721850,000000122791595,4,4,"Nothing, it just figures that it costs me money to se netflix and lucky someone told me to check, which I did and I had to ""buy"" more gigabytes. We shall see how it goes.",4
323345,25-JAN-12,24-JAN-12,Imran,,en,70.29.3.187,brian.mcauley@sympatico.ca,14715966,000000122791969,4,4,,5
323346,25-JAN-12,24-JAN-12,Shashank,,en,184.98.12.150,mldennis@sympatico.ca,14723748,000000122785352,2,1,I am on vacation and my email has not worked for 5 days - no idea of how long to fix - impossible to communicate with my businesses back home - is this widespread? if the media got hold of this .........,1
323347,25-JAN-12,24-JAN-12,Samantha,,en,70.26.133.46,wronzberg@sympatico.ca,14728526,000000122799263,5,5,na,5
323348,25-JAN-12,22-JAN-12,Naveed,,en,174.92.32.57,brian.nelson79@sympatico.ca,14698168,000000122745348,1,1,"I explained my wireless was only working intermittently; the ""test centre"" representative had me make a change to the wireless settings on my modem and it worked...only for a short while because my wireless only works intermittently. Not sure what else to say to you guys. Maybe look up the definition of intermittent to help you better understand that just because it happens to be working when I called DOESN'T MEAN the problem is fixed.",1
321798,23-JAN-12,20-JAN-12,Ivan,,en,205.193.94.40,joseweds@sympatico.ca,14680178,000000122714133,1,1,"Improve communication between the divisions of Bell, e.g. promotions & billing.",1
321799,23-JAN-12,22-JAN-12,Ammar,,fr,174.89.165.166,pierrebarrette@bell.net,14703364,000000122746370,5,4,,5
321800,23-JAN-12,21-JAN-12,Manoranjith,,en,64.231.50.184,wprince@sympatico.ca,14696916,000000122736404,5,5,,5
321801,23-JAN-12,17-JAN-12,Josh,,en,64.102.249.6,debbiechin@sympatico.ca,14635936,000000122632610,5,1,"Fix the internet billing problem.  I called by phone serveral times. Cutoff on transfer twice after waiting on phone for over 15 minutes.  Transferred to the wrong department.  Although Josh has been the most helpful so far, my problem is still not resolved.  I have been a loyal Bell customer for well over 10 years - phone, mobility and internet.  I am perplexed on why this problem is not resolved and perplexed by the absolute incompetency of some of your customer service representatives.  A customer service representative that drops the call on the transfer?  Unbelievable - this did not happen once, it has happened at least 3 times.  I have been more that patient trying to get the billing issue resolved.  However, it my internet service is suspended again, I will reconsider changing all my services from Bell.  Perhaps my accounts are not valuable to Bell, but it highlights a significant problem with your customer service.",1
321802,23-JAN-12,22-JAN-12,Grace,,en,174.95.20.11,mfurman@sympatico.ca,14702422,000000122745473,5,2,I am having major problems with my interenet connection that seems beyond Bell's capacity to resolve. The people helping me are doing their best and I have no problem with them.  My problem of frequen disconnection from the internet seems to be a corporate problem and I would like to see some high level intervention to have resolved.,4
321803,23-JAN-12,22-JAN-12,Sharmila,,en,70.49.9.72,kchapman001@sympatico.ca,14701250,000000122744689,4,3,,3
321804,23-JAN-12,14-JAN-12,Alun,,en,216.209.113.124,jacqueline.grant@sympatico.ca,14606098,000000122560108,1,2,have competent employees .  i have changed my address about 10 times in two weeks and they still sent the modem to the wrong adress of which I hadn't lived for over 3 years.,1
321805,23-JAN-12,22-JAN-12,Zied,,fr,69.156.121.59,gagnoa2@sympatico.ca,14699812,000000122751092,5,5,,5
321806,23-JAN-12,20-JAN-12,Imran,,en,76.70.46.4,chubb2000@sympatico.ca,14676248,000000122698769,1,1,lite me see now i have been calling your office for 1 yrs now an still haveing problems with my internet so can some over there get this problem fixed or not every time my houes phnoe rings it cut me of my internet for a lest 20 to 30 mins so ilkie some over in that office to look into it they keep telling that they will be 1 yrs now i think that is going way over boraed here so lite see if you can fix it or i mr have to go to rogers ok ,1
321807,23-JAN-12,22-JAN-12,Wissem,,fr,174.88.229.194,jgsynnott@sympatico.ca,14700772,000000122743901,5,4,,4
321808,23-JAN-12,22-JAN-12,Helenpearl,,en,70.49.241.27,kintorelady@bell.net,14701330,000000122748206,5,5,,5
321809,23-JAN-12,19-JAN-12,Sana,,en,174.115.149.204,cheryl.raitakari@sympatico.ca,14662778,000000122672343,1,1,"They could have listened when I said the entire modem was dead.. I needed to be up asap, and didn't have time for them to send the power adapter, and wait to see if that fixed the issue and then send a modem later.. I'm told it was a known problem, and this was the 2nd time I've had problems with the modem.  I called on friday to tell them the modem had no lights at all now, and to please send the entire modem asap.. NOPE.. I could buy it myself, but they still couldn't get it to me.  No where to pick one up.. Called ROGERS.. they were here in <2hrs and I was back up ..  AND.. It's 3 times FASTER..",1
321810,23-JAN-12,22-JAN-12,Elyes,,fr,70.48.16.163,denisecaron165@sympatico.ca,14699002,000000122747788,4,4,"dans mon cas, rien de plus",4
321811,23-JAN-12,22-JAN-12,Leni,,en,174.91.2.124,tadeusz@bell.net,14704780,000000122743609,4,1,I am paying for a service that I am not recieving and I have not been able to get satisfaction from Bell,3
321812,23-JAN-12,22-JAN-12,Duncan,,en,24.138.162.198,pitre.rosanne@sympatico.ca,14703398,000000122751550,2,1,I believe I require a new modem.  I still do not have Internet and this has been ongoing since after Christmas.  I have therefore paid for the Internet service and it has not worked at least 50% of the time.  ,1
321813,23-JAN-12,22-JAN-12,Sofien,,fr,65.92.31.63,carole.gauthier@bell.net,14698324,000000122740764,5,5,,5
321814,23-JAN-12,19-JAN-12,Sowjanya,,en,184.145.19.172,ercan.o@sympatico.ca,14664372,000000122693414,1,1,I was on the phone more than one hour but she could not help me connect to internet wirelessly and told me that there is a problem with my computer! Whereas the local Bell person answered my next call on Saturday solved the problem in 5 minutes!! I don't trust your overseas call centres!!,2
321815,23-JAN-12,21-JAN-12,Fourat,,fr,174.89.231.96,michel.rafferty@sympatico.ca,14693592,000000122722126,5,5,"Rien de plus, toute était  parfait.",5
321816,23-JAN-12,20-JAN-12,David,,en,70.54.21.8,libraelc@sympatico.ca,14681108,000000122719785,3,1,"Fix my problem. Even after the technician came. The technician ""Louie"" worked hard and so did David; but it seems Bell itself is not reliable!",2
321817,23-JAN-12,22-JAN-12,Bob,,en,174.95.139.58,rowing@sympatico.ca,14703996,000000122744514,5,5,,5
321818,23-JAN-12,22-JAN-12,Med Waheb,,fr,76.67.191.42,gil.charles@sympatico.ca,14699942,000000122739860,4,4,"Le temps d'attente est très long. A mon premier appel, après une 20aine de minute d'attente, la ligne s'est reaccrocher et donc j'ai eu à rapeller et attendre encore avant d'obtenir de l'assistance.",4
321819,23-JAN-12,21-JAN-12,John,,en,70.26.111.179,the.cruickshank@sympatico.ca,14696322,000000122735773,2,1,Fixed the problem when I called.  Being told that I had to wait 24 hour to have my Internet unblocked in unreasonable.,2
321820,23-JAN-12,16-JAN-12,Salvador,,en,74.216.246.121,pg55@sympatico.ca,14629480,000000122590349,2,1,"I used to have 3.25 Mbps of download speed (in my rural area) and now I'm lucky if I have 1.75.  This past weekend I had .1!  Yes, point one!  The fellow was nice on the phone and said I can only get 2 Mbps in my area, so 1.75 isn't too bad.  But honestly, I used to get 3.25 and perhaps 2 months ago, things slowed down.",1
321821,23-JAN-12,19-JAN-12,Abdelalim,,fr,184.144.184.102,guy.bonhomme@sympatico.ca,14665404,000000122680814,4,4,,4
321822,23-JAN-12,17-JAN-12,Mohamed Nidhal,,fr,70.26.235.160,michelbeaupre87@sympatico.ca,14641850,000000122633672,2,3,"vous auriez pu envoyer une confirmation par courriel de mon compte internet .
je n'ai à ce moment aucune copie des détails changés dans le compte.",2
321823,23-JAN-12,22-JAN-12,Naveenkumar,,en,70.49.20.156,godegaard@sympatico.ca,14700022,000000122751735,5,5,VERY FAST,4
321824,23-JAN-12,22-JAN-12,Brenda,,en,70.50.30.70,barry.m@bell.net,14697872,000000122747189,5,4,n/a,5
321825,23-JAN-12,20-JAN-12,Mohamed Hedi,,fr,70.55.180.204,ltginet@bell.net,14681394,000000122700179,3,4,,4
322316,22-JAN-12,21-JAN-12,Carlos,,en,64.231.115.167,chris133@sympatico.ca,14688822,000000122737431,1,1,"train your people better. I am sick and tired of being put on hold for a long time and transfer to many other people because tech support doesnt know how to help people, and I still have the same problem as i did over 1 week ago NO INTERNET IT GOES OFF AND ON CONSTANTLY!!!!!!! I should be given a really good refund for all the trouble and time spend on phone hours and still having trouble, very slow doesn't stay on at all.  I pay very high internet bills for high speed this is low speed if i wanted low speed i would have stayed with dial up even dial up was faster than this!!!!!!!!!!!!!! Been a bell customer for many years and now rethinking this looking into other companies as this problem is ongoing and no resolution yet. Can't live with internet going on and off constantly and sometimes staying off most of the day, its crazy i have 2 university students that need to send their work over the internet to teacher by tonight so whats the use of having bell internet when you reallly don't have it",1
322317,22-JAN-12,21-JAN-12,Mohamed,,fr,65.92.216.250,marjadoure@bell.net,14693204,000000122730468,3,,"L'éloignement du service (Tunisie), et l'incertitude où se trouvait le conseiller quant à la résolution du problème -est-ce que cet éloignement en est la cause?- m'ont laissé dans une certaine insatisfaction., ",3
322318,22-JAN-12,20-JAN-12,Dhanasekar,,en,184.147.209.88,scobydoo@bell.net,14685056,000000122705915,5,5,can't think of anything,4
322319,22-JAN-12,19-JAN-12,Edgardo,,en,76.66.84.122,jayps@sympatico.ca,14666266,000000122681483,5,5,,4
322320,22-JAN-12,20-JAN-12,Casey,,en,184.147.13.151,barry.sinclair@sympatico.ca,14675148,000000122698230,4,1,"My issue involved an inability to link my e-mail calendar (Livemail) with my Blackberry. 
It was confimed that my internet account was operating correctly and I  was re-directed.",4
322321,22-JAN-12,21-JAN-12,Oscar,,en,70.30.30.165,murraylisa@bell.net,14694000,000000122727100,4,5,,4
322322,22-JAN-12,20-JAN-12,Eddy,,en,174.95.18.15,jvel@sympatico.ca,14680346,000000122710838,4,4,In general I would prefer dealing with customer service in Canada,4
322323,22-JAN-12,21-JAN-12,Elvis Francisco,,en,70.30.52.125,maundsales@sympatico.ca,14693362,000000122730270,5,5,Nothing - service was courteous and very efficient.,5
322324,22-JAN-12,15-JAN-12,Brahim,,fr,174.92.237.151,diane.labrecque@sympatico.ca,14613750,000000122582466,4,4,"Je réponds à ce sondage parce que c'est la première fois depuis très longtemps que je suis satisfaite du service téléphonique. Nette amélioration. Par contre, c'est un peu tard, j'avais déjà perdu confiance en l'entreprise. ",3
322325,22-JAN-12,16-JAN-12,Soumaya,,fr,76.69.191.214,belav4@sympatico.ca,14621516,000000122590505,4,5,,5
322326,22-JAN-12,20-JAN-12,Frank,,en,76.69.154.243,caitlin@sympatico.ca,14675764,000000122719171,5,5,,5
322327,22-JAN-12,21-JAN-12,Ali,,en,174.89.71.144,macwood3@sympatico.ca,14692972,000000122730363,5,5,"It was fine ,thank you.",5
322328,22-JAN-12,19-JAN-12,Khaled,,fr,74.15.159.249,hugotherrien@bell.net,14665754,000000122686969,5,2,impossibilité d'enregistré les canaux a afficher dans le guide du menu de maniere automatique. la seul possibilité est de les entrée munuellement et le conseillé m'a expliquer que les équipes de bell travaillait sur cette situation et qu'un update sera fait sous peu pour facilité automatisation de la programmation des terminaux,4
322329,22-JAN-12,21-JAN-12,Kamel,,fr,184.145.168.9,andred@sympatico.ca,14687714,000000122738341,5,4,,4
322330,22-JAN-12,21-JAN-12,Saber,,fr,76.69.229.158,clesley@sympatico.ca,14688910,000000122721964,5,5,Rien pr le moment.,5
322331,22-JAN-12,20-JAN-12,Caroline,,en,184.144.64.204,frankpannozzo@sympatico.ca,14678088,000000122708299,4,4,NA,5
322332,22-JAN-12,20-JAN-12,Rod,,en,64.231.201.106,prawn3@sympatico.ca,14683844,000000122697195,4,4,drop your price for internet,3
322333,22-JAN-12,21-JAN-12,Daniel,,en,50.101.221.103,electrovision@sympatico.ca,14689908,000000122735618,5,5,The patience of your representative was very good. He handled My problem with extreme knowledge and ther could be no improvement in His actions . Thank You.,5
322334,22-JAN-12,21-JAN-12,Cherine,,fr,70.24.198.129,gbusque@bell.net,14690406,000000122722584,4,3,Je ne sais pas.,4
322335,22-JAN-12,21-JAN-12,Carlton,,en,76.68.19.106,b.babcock@sympatico.ca,14687996,000000122731230,4,3,,5
322336,22-JAN-12,15-JAN-12,Kamel,,fr,174.95.248.78,francelussier@sympatico.ca,14614428,000000122580897,1,1,"Kamel a transféré mon dossier au au service du réseau,il m'a dit que le tout serait réglé dans les 72 heures qui suivraient.Ce ne fut pas le cas",1
322337,22-JAN-12,19-JAN-12,Behia,,fr,174.95.248.78,francelussier@sympatico.ca,14664690,000000122672981,1,1,"J'ai rapporté mon problème du 15/01/12 et celle-ci a dit qu'elle avait corrigé le problème après avoir entré sur mon site.Après vérication,je suis toujours pris avec mon problème.",1
322338,22-JAN-12,21-JAN-12,Med Amine,,fr,174.89.210.101,sylqui@sympatico.ca,14696152,000000122723096,5,5,rien,4
322339,22-JAN-12,20-JAN-12,Srinivasan,,en,50.101.57.72,ernie.lightman@sympatico.ca,14677758,000000122701701,5,3,it takes too long for a replacement voltage adapter to arrive. i am now in my third day without internet. you should send the replacement overnight courier so i get it the next day.,2
322340,22-JAN-12,21-JAN-12,Slah,,fr,65.93.155.121,marcoleveille@sympatico.ca,14693108,000000122732984,4,5,rien,4
322341,22-JAN-12,21-JAN-12,Rodolfo,,en,76.64.50.174,tobigtl@bell.net,14696446,000000122732825,4,5,,5
322342,22-JAN-12,21-JAN-12,Cecile,,en,70.27.27.16,l.kieswetter@sympatico.ca,14692346,000000122721775,5,5,,5
322343,22-JAN-12,07-JAN-12,Lorie,,en,75.119.244.225,rabb.whaley@sympatico.ca,14525578,000000122396133,1,1,Have staff who can understand English and have access the the information to correct problems.  Basically you need to keep your customer service local and give them authority to correct problems.  This is the main reason i have left you as a customer and will not return.,1
322344,22-JAN-12,21-JAN-12,Irving,,en,174.89.70.90,sttoronto@sympatico.ca,14696054,000000122721348,5,5,"Service provider knowledgeable, patient, and solved the issue.",4
322345,22-JAN-12,21-JAN-12,Soumia,,fr,76.71.226.113,lamarche.france@sympatico.ca,14692400,000000122734046,4,2,"Suite à la promotion, le montant divulgé par le commis ne correspond pas au montant indiqué sur le courriel Je ne sais plus où en est rendu ma facturation. Je crois que je paie trop cher pour Vibe 7 alors que juste Vibe 4 entre chez moi.",3
322346,22-JAN-12,21-JAN-12,Ali,,en,174.93.215.225,bbrittain@sympatico.ca,14688100,000000122733841,5,5,,5
322347,22-JAN-12,21-JAN-12,Srinivas,,en,174.93.215.225,bbrittain@sympatico.ca,14688102,000000122728589,5,5,,5
322348,22-JAN-12,21-JAN-12,Med Anis,,fr,70.30.206.220,carolenenecookie@sympatico.ca,14688626,000000122731987,5,5,,5
322349,22-JAN-12,21-JAN-12,Manoranjith,,en,174.95.12.76,b_h@sympatico.ca,14688010,000000122737592,5,5,"get rid of all american advisors and hire only Indian advisors they know what they are doing. My advisor, named Mano is outstanding, he does not speak french but fixed my french set up computer - very impressive.",5
322847,23-JAN-12,22-JAN-12,Drew,,en,70.49.31.100,jem15@bell.net,14700700,000000122744059,2,3,Sorry but found out that it was not Bell related. Had to deal with where I purchased my computer.,5
322848,23-JAN-12,22-JAN-12,Kaustabh,,en,74.15.97.171,mike.powers@sympatico.ca,14702534,000000122741440,4,4,,4
322849,23-JAN-12,22-JAN-12,Houcem,,fr,76.67.160.10,redacarts@sympatico.ca,14703667,000000122748573,5,5,,5
322850,23-JAN-12,22-JAN-12,Afroze,,en,67.68.194.7,trs1@bell.net,14705060,000000122745721,5,5,,5
322851,23-JAN-12,22-JAN-12,Budala,,en,184.145.115.10,bctyrer@sympatico.ca,14697898,000000122749166,5,5,Cannot think of any!,5
322852,23-JAN-12,22-JAN-12,Anis,,fr,70.48.188.7,rosange.munger@sympatico.ca,14703974,000000122739794,5,3,,5
322853,23-JAN-12,22-JAN-12,Srinivasan,,en,70.26.42.229,l.kerner@sympatico.ca,14701426,000000122752425,5,5,,5
322854,23-JAN-12,22-JAN-12,Priyanka,,en,174.95.189.238,fpetruccelli@sympatico.ca,14699690,000000122751851,3,3,Be less abrupt in manner,4
322855,23-JAN-12,22-JAN-12,Minh-Trang,,fr,173.246.82.35,robert-poirier@sympatico.ca,14703878,000000122741490,1,1,Avoir la compétence pour répondre à ma simple question sur la quantité de bande passante à laquelle j'avais droit et qu'elle était la période dans le mois où cela s'appliquait,2
322856,23-JAN-12,22-JAN-12,Ricardo,,en,76.65.5.46,suzannemgiroux@bell.net,14704712,000000122751838,5,5,,4
322857,23-JAN-12,22-JAN-12,Karen,,en,184.151.127.192,cdrbobd@sympatico.ca,14698380,000000122750861,5,5,,4
322858,23-JAN-12,22-JAN-12,Wayne,,en,64.231.116.51,vvlorenzon@sympatico.ca,14705258,000000122745345,5,5," on line TECNITIAN IS A FAST AND EASY
SOLUTIONS TO US OLD TIMERS .
WE TEND TO FORGET OUR MEMORY IS NOT TO SHARP AT TIMES. THANKS MARIO",5
322859,23-JAN-12,22-JAN-12,Elmer,,en,184.147.11.69,spags.57@sympatico.ca,14704546,000000122745639,5,5,"in this case, not much. Was very helpful",5
322860,23-JAN-12,22-JAN-12,Divya,,en,69.157.21.227,klmayer@bell.net,14701348,000000122746007,4,4,,5
322861,23-JAN-12,18-JAN-12,Susy,,en,76.64.225.137,falcionid@sympatico.ca,14651104,000000122664287,5,5,,5
322862,23-JAN-12,22-JAN-12,Rowena,,en,65.95.142.48,joevitan8@sympatico.ca,14700904,000000122745305,3,3,The most important is that when any Bell Product that has been sent back charges should not be applied to a customer's bill. This shows that not all departments are  on the same page!,2
322863,23-JAN-12,22-JAN-12,Divya,,en,74.12.96.69,bernicesolomon@sympatico.ca,14697952,000000122740973,5,4,she was the best i've spoken to in a very long time------ keep up the improvment,4
322864,23-JAN-12,22-JAN-12,Rym,,fr,174.93.162.254,lggrenier@bell.net,14701634,000000122743900,4,4,"Reste plusieurs points à régler:
Facturaion unique- TV et mobile
Postes à la carte
Mon profil Bell sur mon nouveau numéro
J'ai été très ennuyé qu'on ait changé mon adresse E-mail de lggrenier@sympatico.ca à lggrenier@bell.net sans m'en aviser au préalable - beaucoup d'inconvénients....
L G Grenier",4
322865,23-JAN-12,22-JAN-12,Ericka,,en,70.24.153.21,mjcbain@sympatico.ca,14702612,000000122751609,5,5,The support person was extremely patient with my limited computer abilities so I don't think she could have done better,5
322866,23-JAN-12,22-JAN-12,Pedro,,en,65.92.250.216,randy.macaskill@sympatico.ca,14703606,000000122740107,5,4,,4
322867,23-JAN-12,22-JAN-12,Jose,,en,70.50.184.218,corystickley@sympatico.ca,14698650,000000122741361,5,5,,2
322868,23-JAN-12,22-JAN-12,Ivette,,en,76.71.97.177,ianr21@sympatico.ca,14700328,000000122742112,,1,my problem was not fixed and was to be transferred to another specialist.hopefully it will eventually be sorted out.all my emails are going into my deleted folder.I have a desktop with windows xp and laptop windows 7.,
322869,23-JAN-12,22-JAN-12,Meriem,,fr,174.95.224.166,murielle.lahaye095@sympatico.ca,14702774,000000122749042,4,,J'attends de voir si les messages envoyés aux correspondants Videotron seront reçus des dizaines de fois pour le même envoi.,4
322870,23-JAN-12,22-JAN-12,Partha,,en,70.30.22.95,bobangie.arnett@sympatico.ca,14698074,000000122743699,5,5,,5
322871,23-JAN-12,22-JAN-12,Ammar,,fr,74.15.150.233,r.lamarre@sympatico.ca,14703544,000000122748562,5,5,,5
322872,23-JAN-12,22-JAN-12,Mohamed Ali,,fr,74.15.150.233,r.lamarre@sympatico.ca,14703546,000000122748893,4,4,,4
322873,23-JAN-12,22-JAN-12,Mohamed,,fr,174.89.166.246,mcgaudet@sympatico.ca,14702322,000000122752470,4,2,Mon problème n'a pas encore été réglé. On a transmis mes info pour qu'il puisse l'être je ne sais pas quand...,3
322874,23-JAN-12,22-JAN-12,Chantal,,en,69.159.52.222,wendy.borsato@sympatico.ca,14705314,000000122746401,5,5,If previous calls had provided the correct information I would have been a happier customer and would not have had to spend 2 hours on a Sunday talking to your representatives.,4
322875,23-JAN-12,22-JAN-12,Ricardo,,en,207.219.69.155,ntavassoli@sympatico.ca,14703002,000000122750638,4,4,Walk through online and presentation. ,5
322876,23-JAN-12,22-JAN-12,Elmer,,en,174.94.45.202,bdodds_2@sympatico.ca,14697902,000000122752426,5,5,nothing you were excellent,5
322877,22-JAN-12,20-JAN-12,Aymen,,fr,69.156.132.98,reneguay@sympatico.ca,14684294,000000122708720,3,3,"J'ai dû faire au moins 6 ou 7 appels avant que détermine que le modem Bell était brisé et il devait envoyer un technicien dimanche matin pour le changer. Après cela, j'ai pu finalement accéder à internet. Il n'est pas facile de parler avec un service de TUNIS, on a l'impression qu'il récite un texte sans vraiment nous écouter. Par contre avec un peu de volonté on fini par se faire entendre. Ce n'est pas une personne en particulier, car ils ont tout des noms un peu bizarre pour nous et il devient difficile de se rappeler de leurs noms. Donc je ne veux blamer personne. Exemple, un a téléphoné a a demandé de la rappeler, donc il a laissé son numéro de téléphone 1-877-7??-7189, malgré que j'ai ré-écouté 10 fois le message, je n'ai pas été capable de comprendre le numéro au complet. ??????  René Guay. ",4
322878,22-JAN-12,20-JAN-12,Nicole,,en,70.27.36.107,maryann_dietrich@sympatico.ca,14682040,000000122708406,4,4,nothing at this point,4
322879,22-JAN-12,20-JAN-12,Gerry,,en,64.229.228.25,rosser77@sympatico.ca,14684692,000000122706365,3,3,I am waiting to find out whether the things that were promised to happen will happen in the very near future as the things that were promised in December did not happen.,3
322880,22-JAN-12,21-JAN-12,Rolando,,en,74.14.38.198,magicantony@sympatico.ca,14692988,000000122732852,2,1,Tell me why there are discrepancies in my bills and why I would be cut off for owing such a small amount (which was smaller than first reported) after spending thousands for your measly services!  One day you will wonder why did I quit Bell.,1
322881,23-JAN-12,22-JAN-12,Khaoula,,fr,70.29.155.43,doyle_51@sympatico.ca,14699218,000000122744003,5,5,"Tout était parfait, j'ai parler avec une super gentille personne de la Tunisie.
Son français était impeccable.",5
322882,23-JAN-12,22-JAN-12,Baltharaj,,en,99.232.142.14,ofiallos@sympatico.ca,14703034,000000122751195,5,5,"cannot think of any , he was very courteos and very patient , knowledgable ,and SPOKE GOOD ENGLISH .

i ammost happy with his help 
",5
323349,25-JAN-12,24-JAN-12,Edwin,,en,76.66.126.6,eatout@sympatico.ca,14718042,000000122782397,3,4,Not in your culture,3
323350,25-JAN-12,24-JAN-12,Khan,,en,174.91.121.126,worthingtonb@bell.net,14728514,000000122784999,5,5,,5
323351,25-JAN-12,24-JAN-12,Nicole,,en,96.228.131.160,burlingtonglen@sympatico.ca,14716074,000000122797440,5,5,"it would have been helpful if I was notified December 22, 2011 about 71.6 GB usage on that date.",5
323352,25-JAN-12,24-JAN-12,Shyam,,en,70.29.114.198,lbgreen@sympatico.ca,14722058,000000122783516,5,5,,5
323353,25-JAN-12,24-JAN-12,Jeanette,,fr,65.92.80.219,locutus_of_borg@sympatico.ca,14722414,000000122792229,5,5,,3
323354,25-JAN-12,24-JAN-12,Salvador,,en,70.54.20.147,adhunt@sympatico.ca,14714490,000000122802330,1,1,"DOES ANYONE ACTUALLY READ THESE COMMENT 
E/MAILLS... I SENT ONE A FEW DAYS AGO
NOT BEING A HAPPY PERSON.

I SPENT A COUPLE OF HOURS WITH SALVATOR
(FREDDIE) ON THIS DAY.

MY PROBLEM WAS NOT SOLVED - IT HAS TO 
DO WITH WINDOWNS MAIL.

AND WHEN I WENT BACK TO LOOK AT MY
COMPUTER LATER THAT DAY....ALL MY
IMPORTANT FILES OF THINGS I WANTED TO
KEEP WERE GONE.   
I CALLED AGAIN AND SPOKE TO THE SUPERVISOR AND HE SAID - THEY COULD NOT
BE RETRIEVED.

SO THIS IS NUMBER 2 - I AM A MORE UNHAPPY PERSON.  

I HAVE BEEN WAITING SINCE THE 20TH TO GET A COPE FROM WINDOWNS LIVE MAIL - THAT IS 6 DAYS AGO AND TODAY STILL NO
CODE FROM WINDOWNS

SURELY SYMPATICO COULD HELP IN SPEEDING UP WINDOWS TO GET MY COMPUTER OPERATING AGAIN.. AND UNBLOCKING.  YOU PEOPLE MUST HAVE CONTACTS... MY CASE NUMBER THAT I HAVE PUT IN MY LAST COMMENT SHEET IS 122694834

I PAY OVER $70 CANADIAN FOR SYMPATICO -
NOW LETS SEE SOME SERVICE FOR MY MONEY

I DID THREATEN A TECHNICIAN YESTERDAY I MAY HAVE TO CHANGE MY SERVER....AND 
TODAY THAT IS NOT A JOKK.

LETS GET SOME SERVIVR - PLEASE.   

IN THE PAST I HAVE BEEN VERY HAPPY WITH
SYMPATICO... BUT THAT IS NOT HOW I FEEL NOW.

SINCERELY............ALEX. HUNT 

(416)  241-4888
adhunt@sympatico.ca

NOW LETS HOPE THESE SURVEYS ARE READ - 
I AM BEGINNING TO WONDER TO BE QUIYR HONEST WTIH YOU..........

SINCERELY .........ALEX. HUNT",1
323355,25-JAN-12,24-JAN-12,Leni,,en,184.148.137.173,pmcc@sympatico.ca,14725070,000000122787961,5,5,,5
323356,25-JAN-12,22-JAN-12,Ajay,,en,174.94.42.199,chris.ridgley@sympatico.ca,14698472,000000122743551,5,5,Sometimes a little language barrier due to accent but other than that very pleasant experience.,5
323357,25-JAN-12,24-JAN-12,Ashley,,en,67.68.192.178,vroyea@sympatico.ca,14728272,000000122786460,5,5,,5
323358,25-JAN-12,24-JAN-12,Hedi Sadek,,en,174.92.90.195,zahedk@sympatico.ca,14728806,000000122785593,3,2,,3
323359,25-JAN-12,24-JAN-12,Med Anis,,fr,74.15.203.152,raymondbegin@sympatico.ca,14725438,000000122795039,5,4,,5
323360,25-JAN-12,23-JAN-12,Med Amine,,fr,65.92.168.185,jean.nico@bell.net,14709184,000000122759969,5,5,,5
323361,25-JAN-12,24-JAN-12,Edgar,,en,67.71.23.76,w.mcilroy@sympatico.ca,14728292,000000122804856,3,2,No one told me the reason   my computer was down,3
323362,25-JAN-12,24-JAN-12,Nagesh,,en,67.71.23.76,w.mcilroy@sympatico.ca,14728294,000000122805814,3,1,No one told me why my computer was down,3
323363,25-JAN-12,24-JAN-12,Aqeel,,en,70.26.41.40,gdeunsch@sympatico.ca,14718964,000000122795632,4,3,"I had a new modem installed in the morning, the laptop would not connect to the internet by wifi nor would the printer work. By phone the work got eventually done and things had to be changed by the chap from India. Took lots of time and the printer part was done by the printer company. The installer should have been better equipped to bring the entire system into operating condition. Got resolved by the Service call. Audio connection to India not very good. Recommend better ""TELEPHONE"" service. Gerry",3
323364,25-JAN-12,24-JAN-12,Elmer,,en,67.71.23.76,w.mcilroy@sympatico.ca,14728296,000000122804303,3,2,"No on really  told what caused my computer to be down, Elmer said it was  a local telephone line problem. ??",3
323365,25-JAN-12,24-JAN-12,Jeffery,,en,72.38.81.3,ymitch@bell.net,14728664,000000122799091,1,1,"Wait times are way too long, transferred too much, have to provide information over and over",1
323366,23-JAN-12,17-JAN-12,Ben Bourouba,,fr,174.91.229.108,ldanse@sympatico.ca,14640370,000000122630037,3,1,"J'AI FAIT UN APPEL AVANT CELUI-LA, APPEL A UN PRÉPOSÉ VISIBELEMENT INCOMPÉTENT, APPEL QUI A ÉTÉ INTERROMPU APRES UNE DIZAINE DE MINUTTES. j'AI DONC RAPPELÉ. lA PRÉPOSÉ, CETTE FOIS, ÉTAIT AIMABLE ET SEMBLAIT SAVOIR CE QU'IL FALLAIT FAIRE. eLLE M'A FAIT FAIRE UNE SÉRIE D'OPÉRATIONS - A PRIS LE CONTROLE DE L'ORDINATEUR ET A TENTÉ DE RÉGLER LE PROBLEME AVEC LE COURRIEL. ELLE EN EST VENUE A LA CONCLUSION QUE LA VITESSE DE TRANSMISSION ÉTAIT RESPONSABLE DU PROBLEME. ELLE A DONC TRANSFÉRÉ MON APPEL A UN AUTRE SERVICE - CAPÂBLE DE RÉGLER LE PROBLEME - EN ME PROMETTANT QU'ON ALLAIT ENSUITE ME RAMENER A SON SERVICE POUR QU'ON REGLE LE PROBLEME DU COURRIEL. LE NOUVEAU PRÉPOSÉ A RECONNU QU'IL Y AVAIT UN PROBLEME DE TRANSMISSION, M'A INDIQUÉ QU'IL DEVAIT FAIRE CERTAINES OPÉRATIONS  ET QU'IL ALLAIT ENSUITE ME RAPPELER. j'AI INSISTÉ SUR LE FAIT QU'IL DEVAIT ABSOLUMENT ME RAPPELER PUISQU'IOL DEVAIT ENSUITE ME RAMENER AU SERVICE RESPONSABLE DU COURRIEL ET QUE JE N'AVAIS PAS ENVIE D'AVOIR TOUT FAIT CELA - ET D'AVOIR PERDU PLUS D'UNE HEURE - POUR RIEN. IL S'EST FORMELLEMENT ENGAGÉ A ME RAPPELER. j'ATTENDS TOUJOURS ET MON PROBLEME N'EST Pa réglé. Je suis donc tres insatisfait et j'apprécierais qu'on me rappelle rapidement. 6 jours plus tard. ",1
323367,23-JAN-12,19-JAN-12,Kota,,en,184.145.32.45,o.klass@sympatico.ca,14670000,000000122672450,5,5,communication link was good,5
323368,23-JAN-12,22-JAN-12,Xenia,,en,70.31.121.3,shirley.striez@sympatico.ca,14704400,000000122746654,2,3,"did not get complete service, only fixed one problem but created another, which means the third call for the same problem!   Very hard to understand the technician's accent.",2
323369,23-JAN-12,22-JAN-12,Walter,,en,69.156.155.156,jordie.m@sympatico.ca,14701006,000000122740884,5,5,,5
323370,23-JAN-12,22-JAN-12,Madhu,,en,70.51.220.193,john.lunn@sympatico.ca,14700946,000000122750685,5,4,,5
323371,23-JAN-12,22-JAN-12,Aymen,,fr,70.51.196.125,marc.osborne@sympatico.ca,14702052,000000122743701,5,4,,5
323372,23-JAN-12,16-JAN-12,Ericka,,en,76.68.22.183,roy.gee@sympatico.ca,14630388,000000122613279,5,5,,5
323373,23-JAN-12,20-JAN-12,Christine,,en,70.26.57.142,cioffi@sympatico.ca,14676270,000000122709552,1,1,Fix the issue at hand.,1
323374,23-JAN-12,22-JAN-12,Thorat,,en,184.146.159.70,kmccorkell@sympatico.ca,14701354,000000122739789,4,4,"The representative's name was Mahesh. He was professional, understanding and above all, patient! Thank you Mahesh. Kev.",5
321826,24-JAN-12,20-JAN-12,Vijay,,en,70.52.152.44,gillian.findlay@sympatico.ca,14678432,000000122708117,5,5,This was the Third Call to Bell regarding this problem - I'm sure it could have been resolved with our first attempt to Bell which we found out required a technician.,5
321827,24-JAN-12,23-JAN-12,Jessica,,en,64.229.230.184,erika.stibrany@sympatico.ca,14707912,000000122764212,5,4,Not to bill me a termination charge of $ 100.00 where none was justified. You resolved it by crediting me after my complaint.,5
321828,24-JAN-12,21-JAN-12,Karen,,en,74.14.223.249,dwgeddes@sympatico.ca,14689774,000000122726582,4,4,"took extra time, due to your computer being down fr maintenance or repair.",4
321829,24-JAN-12,23-JAN-12,Diana,,en,70.30.8.233,saeedkhalid@sympatico.ca,14712554,000000122763926,5,5,Thanks to Diana to resolving my issue in very professionaly way.,5
321830,24-JAN-12,22-JAN-12,Ayoub,,fr,174.89.226.188,jacques.payette@sympatico.ca,14700482,000000122749125,5,5,tout a ete fait,5
321831,24-JAN-12,23-JAN-12,James,,en,204.187.140.30,lionel.towns@sympatico.ca,14710186,000000122766166,5,5,I wish there was some way that I could be guaranteed that the changes will be on my next bill.  It seems like there should be enough time to make that happen.  Perhaps somebody could take the time to ensure that James' changes are reflected on the next bill.  Thanks.,5
321832,24-JAN-12,23-JAN-12,Neila,,fr,76.67.204.189,villeparisis@sympatico.ca,14713626,000000122765315,5,5,j'avais des problèmes avec internet depuis le début de décembre et après au moins 5 appels différents je suis enfin tombée sur cette personne très claire qui a résolu mon problème. Merci.,3
321833,24-JAN-12,20-JAN-12,Marc,,en,74.14.155.8,srgraay@sympatico.ca,14685530,000000122708377,5,5,,4
321834,24-JAN-12,23-JAN-12,Jessa,,en,70.51.128.210,zinger.fam@sympatico.ca,14713930,000000122757294,5,5,,5
321835,24-JAN-12,23-JAN-12,Ammar,,fr,184.144.217.156,dni@sympatico.ca,14707616,000000122757872,1,1,"Je lui ai simplement demandé d'enlever le message que j'ai quand j'ouvre la page facture unique de Bell concernant l'expiration de ma carte de crédit, comme je l'ai fait à plusieurs reprise d'ailleurs. Il m'a dit que cela concernait la banque ou poste canada..... ben voyons donc, pi au lieu de s'informer, il me dit que c'est à moi de faire retirer le message par la compagnie qui m'envoie le message. Ou ben je suis bouché ben raide ou ben on veut rire de moi mais en tous les cas, ma session de chat ne m'a pas du tout satisfait et j'ai même fermé le chat sans dire aurevoir...",
321836,24-JAN-12,23-JAN-12,Gayathri,,en,184.144.54.206,louis.sacco@sympatico.ca,14710276,000000122764355,4,1,"Fix the problem.  The representative was most helpful and supportive.  Unfortunately, the problem has not been solved and I have had to call back.",
321837,24-JAN-12,21-JAN-12,Eya,,fr,184.144.204.85,gustave_filiatrault3@sympatico.ca,14690700,000000122725108,5,4,Être capable de travailler en collaboration avec mon écran et le vôtre. Mais vous m'avez demandé de faire appel à un service d'experts et d'attendre 48 heures. Ce que j'ai fait. Il me semble que tout soit rentré dans l'ordre. MERCI!,5
321838,24-JAN-12,20-JAN-12,Mohamed Amine,,fr,65.94.164.177,lise263@sympatico.ca,14681182,000000122703480,4,3,,3
321839,24-JAN-12,21-JAN-12,Jalel Eddine,,fr,76.68.136.203,mmyre8@sympatico.ca,14693790,000000122727298,4,4,,4
321840,24-JAN-12,23-JAN-12,Mehdi,,fr,69.159.178.58,sailor9@sympatico.ca,14712560,000000122763195,5,5,M'avisé lorsque tous est revenue a la normal,5
321841,24-JAN-12,20-JAN-12,Luis,,en,76.64.133.53,clive.martin@sympatico.ca,14676366,000000122704565,4,,"The CCR was helpful and found the probable solution to my problem.  However this has yet to be proved in regular use, so the ""the jury is till out"" on whether the problem has been resolved. ",
321842,24-JAN-12,23-JAN-12,Geetha,,en,74.198.165.28,adalton@sympatico.ca,14705798,000000122764104,4,4,Maybe know a bit more about ipad as it connects with bell.,3
321843,24-JAN-12,23-JAN-12,Ayoub,,fr,184.144.237.155,gilles_leduc5@sympatico.ca,14708400,000000122755158,5,5,rien de plus,5
321844,24-JAN-12,21-JAN-12,Eduardo,,en,70.54.11.101,tbartraw@sympatico.ca,14696270,000000122738483,5,5,nothing just perfect support as it is,5
321845,24-JAN-12,04-JAN-12,Pascal,,en,159.33.10.92,dmacq@sympatico.ca,14476850,000000122320467,5,5,I don't really like being asked to buy more services when I have a problem with a Bell service. ,5
321846,24-JAN-12,23-JAN-12,Ruth,,en,65.92.58.94,gladway@sympatico.ca,14708446,000000122766110,5,5,,5
321847,24-JAN-12,18-JAN-12,Jdey,,fr,74.15.214.133,ofecteau@sympatico.ca,14656576,000000122655690,4,5,,4
321848,24-JAN-12,22-JAN-12,Karen,,en,142.77.80.154,lorenti@sympatico.ca,14701770,000000122747991,4,4,,4
321849,24-JAN-12,21-JAN-12,Oussama,,fr,67.68.68.178,lamirande226@sympatico.ca,14692408,000000122737307,5,4,,5
321850,24-JAN-12,22-JAN-12,Sylvain,,fr,70.55.132.223,monetje@sympatico.ca,14702686,000000122743917,5,5,,5
321851,24-JAN-12,23-JAN-12,Carlos,,en,184.151.63.152,kimredwood@sympatico.ca,14709856,000000122760945,5,5,please fix the MiFi. i had to re-launch it while the tech was linked in to my computer,5
321852,24-JAN-12,22-JAN-12,Meriem,,fr,70.26.24.140,j-m-r.saucier@sympatico.ca,14700422,000000122744748,5,5,,4
321853,24-JAN-12,23-JAN-12,Nathan,,en,184.147.224.114,am.pan@sympatico.ca,14705960,000000122757487,5,4,,4
321854,24-JAN-12,23-JAN-12,Lobna,,fr,184.144.217.35,gpoirier@bell.net,14708508,000000122760486,5,4,rien toute est parfait merci.,5
321855,24-JAN-12,23-JAN-12,Sumithra,,en,65.93.98.31,punky25@sympatico.ca,14711960,000000122767457,5,5,talk slower improve english otherwise a very lovely person,4
321856,24-JAN-12,20-JAN-12,Yassine,,en,70.26.26.117,marcsicard@sympatico.ca,14681804,000000122713334,1,1,"False promise all the time. Need to call so many time because did make mistake, people are arrogant on the phone. I am not very satified since october 2011.  before that I pay too much for the same service that I have today. I can tell you that most of your worker are lyer!!!!!",1
321857,24-JAN-12,07-JAN-12,David,,en,174.93.48.84,walterson@sympatico.ca,14527446,000000122398798,4,4,The problem took a long time to resolve. I feel that it could dealt with more quickly if dave took over my machine earlier. He worked very hard and long and I am satisfied with his patience and resolve to help me out. ,4
321858,24-JAN-12,22-JAN-12,Sihem,,fr,174.94.105.204,layotte2@sympatico.ca,14701522,000000122741616,3,4,"Prendre le temps,je me sentait bousculé et expédié.",4
321859,24-JAN-12,28-NOV-11,Preethi,,en,70.53.108.69,jackyhamden@sympatico.ca,14129542,000000121549941,,,Sorry I don't recall the inquiry,
321860,24-JAN-12,19-JAN-12,Elyes,,fr,66.130.81.140,sgagnon016@sympatico.ca,14671960,000000122675555,3,4,,3
321861,24-JAN-12,23-JAN-12,Ammar,,fr,70.48.18.54,robert.rheault@bell.net,14712308,000000122762794,4,5,,5
321862,24-JAN-12,23-JAN-12,Nizar,,fr,67.68.58.30,fgaudreault@bell.net,14708042,000000122768931,3,4,,4
321863,24-JAN-12,23-JAN-12,Carlos,,en,174.92.82.86,jlitwiller@sympatico.ca,14709378,000000122762454,5,5,This experience was great.  My previous discussions with others was not very good.  I was about to leave Bell.  Yester,4
322350,22-JAN-12,21-JAN-12,Saber,,fr,184.144.222.194,gboissy@sympatico.ca,14690402,000000122725475,4,4,parfois difficulté de comprendre l'employé ''accent''.,4
322351,22-JAN-12,20-JAN-12,Gregory,,en,174.94.38.185,nweiland@bell.net,14683196,000000122715704,1,1,Communicate with each other,1
322352,22-JAN-12,18-JAN-12,Neha,,en,184.146.143.49,jacquie17@bell.net,14652676,000000122656852,5,5,To inform customers that if they miss a service call that they will be charged for it in advance.,5
322353,22-JAN-12,18-JAN-12,Hssen,,fr,70.55.100.64,mathieumarchand@bell.net,14655504,000000122667919,4,5,,5
322354,22-JAN-12,03-JAN-12,Patrick,,en,174.115.43.239,doug.heppler@sympatico.ca,14461266,000000122285170,5,4,,5
322355,22-JAN-12,21-JAN-12,Stanley,,en,70.31.100.17,val.jackson@sympatico.ca,14696590,000000122734833,2,3,"Options should be available to expedite equipment failure immediately. Most professionals now require home internet access to conduct business outside of normal business hours, therefore to wait 2 business days to resolve equipment failure is unacceptable. There should have been an option to pickup a replacement for the failed equipment at a Bell store.  If this option is available it was never offered.",
322356,22-JAN-12,20-JAN-12,Brahim,,fr,67.68.175.85,fido97@sympatico.ca,14677948,000000122714264,5,5,,5
322357,22-JAN-12,21-JAN-12,Kumar,,en,65.93.104.75,cadman3@sympatico.ca,14688542,000000122731992,5,5,,5
322358,22-JAN-12,11-JAN-12,Wilson,,en,70.31.115.170,cebowden@sympatico.ca,14564528,000000122503029,1,1,Figure out how to connect my computer to the internet..... 4 months of trying that took 30 some odd hours of my time and you were unable to figure out the problem.,1
322359,22-JAN-12,15-JAN-12,Madhu,,en,65.93.103.139,mar.bob@sympatico.ca,14616838,000000122576067,4,4,,4
322360,22-JAN-12,21-JAN-12,Suraj,,fr,70.31.222.136,martin.fullum@bell.net,14693254,000000122728836,5,5,,5
322361,22-JAN-12,19-JAN-12,Aymen,,fr,76.69.174.109,camille.g@sympatico.ca,14662446,000000122676823,5,5,"rien,le représentant a été très patient,gentil et disponnibble",5
322362,22-JAN-12,21-JAN-12,Ali,,en,76.69.154.83,joydsmith@sympatico.ca,14691882,000000122729183,2,2,mot all reps know everything,4
322363,22-JAN-12,21-JAN-12,Jessica,,en,74.14.17.65,wilson.lai@sympatico.ca,14696878,000000122728326,5,5,"Since Sept. 2011,when we're on line always been interupted by income-telephone-call. My daughter talked with Bell Tech. for 1.5 hours and Bell Tech. proceeded tests but got in vain. I have NO CHOICE but to un-plug my phone line for doing important Internet search. I wish Bell could solve the problem.
By the way, my English is not good enough to understand your technic speaking. Home service may be the only solution. Bye. Have a very good day.
Wilson Lai   416-730-0733 ",5
322364,22-JAN-12,20-JAN-12,Joelle,,en,174.88.52.135,kambasis@sympatico.ca,14680408,000000122705445,5,,This issue has been going on since November so I have no idea if my it will be resloved this time around.  I will be canceling my my internet service if it's not solved this time.,2
322365,22-JAN-12,21-JAN-12,Kevin,,fr,76.67.48.55,marie-josee.genest@sympatico.ca,14693142,000000122725893,4,3, J ai attendu cinquante cinq minutes avant de ppuvoir parler a votre conseiller.    Aussi malheureusement je devrai rappeler.  Je suis decue dedevoir etre liee encore une fois a uncpntrat d un an car vous discontinuez un service.  On est a mon avis penalise.  En plus on devra jeter notre antenne actuelle.  Mais le monsieur qui m a repondue etait courtois et a repondu a mes questions.  ,3
322366,22-JAN-12,21-JAN-12,Rudys,,en,70.52.231.126,thewebbs@sympatico.ca,14696368,000000122727472,,,still not fixed as of Jan 22 at 2:45pm,
322367,22-JAN-12,21-JAN-12,Elsy,,en,64.229.237.72,stew.wood@sympatico.ca,14696034,000000122730433,5,5,Nothing,4
322368,22-JAN-12,21-JAN-12,Alex,,en,74.14.108.224,slifchits@bell.net,14695810,000000122731901,2,1,"I was promissed 12 Mbps Internet speed.
Technician was able to increase speed to 5 mbps. I want have service that I was signed for.",2
322369,22-JAN-12,21-JAN-12,Eliena,,en,65.94.205.189,s.mitton@sympatico.ca,14695342,000000122734775,1,1,showed up for scheduled appointments,1
322370,22-JAN-12,21-JAN-12,Ashley,,en,174.91.180.20,jessie001@sympatico.ca,14691532,000000122724564,3,4,"If Ashley was the person who FINALLY resolved my problem, SHE WAS EXCELLENT. If not, the first person I came in contact with (SOUNDED LIKE SHE WAS OVERSEAS SOMEWHERE) did not answer my question properly and then she connected me to a representative in Quebec instead of Ontario. Spoken English good, comprehension so, so.
ON THE PHONE FOR 33 MINUTES before issue resolved. MY TIME IS VALUABLE TOO!!!! God bless the person who invented cordless phones. Thus answer to above question is CUT THE WAIT TIME TO RESOLVE A PROBLEM!!!!",
322371,22-JAN-12,21-JAN-12,Partha,,en,70.52.140.51,gregdobberthein@bell.net,14690642,000000122731018,5,5,You guys are doing everything right!,5
322372,22-JAN-12,21-JAN-12,Diego,,en,70.49.119.87,ckatherton@sympatico.ca,14688870,000000122735851,5,5,Nothing,4
322373,22-JAN-12,21-JAN-12,Mohammed,,en,70.50.174.44,randmbeaulieu@bell.net,14694824,000000122723099,4,4,Technician had a difficult accent to understand.  It made the interaction more difficult than usual.,4
322374,22-JAN-12,20-JAN-12,Jordan,,en,74.12.136.252,adam.pascal@sympatico.ca,14674248,000000122711057,5,4,nothing,4
322375,22-JAN-12,20-JAN-12,Deepika,,en,74.12.136.252,adam.pascal@sympatico.ca,14674250,000000122710344,5,5,"nothing she was very pleasant to me and help me to my satisfaction.

Thank you Deepika",5
322376,22-JAN-12,21-JAN-12,Nelson,,en,174.92.141.17,colinwhite@sympatico.ca,14688988,000000122732472,5,5,I cant think of anything.Nelson was great.,4
322377,22-JAN-12,18-JAN-12,Srinivas,,en,184.145.12.173,minko1964@bell.net,14655984,000000122643219,5,4,make sure the exterier cables are in good working order,5
322378,22-JAN-12,20-JAN-12,Charles,,en,64.231.139.114,repeet@sympatico.ca,14684306,000000122711761,5,5,"I was completely satisfied...Charles was informed, very helpful, very efficient and extremely personable.",5
322379,22-JAN-12,21-JAN-12,Walid,,fr,65.93.153.241,d_brunet@bell.net,14689142,000000122735708,4,5,,5
322380,22-JAN-12,19-JAN-12,Alberto,,en,74.15.110.230,mrgowing@sympatico.ca,14669576,000000122671339,4,4,,4
322381,22-JAN-12,20-JAN-12,Adam,,en,64.228.192.108,japetch@sympatico.ca,14679490,000000122712938,4,4,"For internet, land lines, and Bell Mobility, I have to talk to three different people giving my name address, etc., etc. to each person, all for ONE consolidated bill. You need one go to person.",4
322382,22-JAN-12,27-DEC-11,Alex,,en,70.27.133.173,jmoretto@sympatico.ca,14379290,000000122157155,5,5,,5
322383,22-JAN-12,11-JAN-12,Myriam,,fr,76.65.90.25,line.morneau2@sympatico.ca,14569972,000000122494074,4,5,,5
322384,22-JAN-12,20-JAN-12,Yves,,fr,64.228.84.215,tiking2@sympatico.ca,14686199,000000122719354,4,5,,5
322385,23-JAN-12,22-JAN-12,Wayne,,en,70.49.119.239,fazeli.b@sympatico.ca,14699572,000000122752269,5,4,Keep up the good job. The customer care representative did a very good job.,5
322883,23-JAN-12,19-JAN-12,Atoiya,,en,174.88.212.85,albert_p@sympatico.ca,14661060,000000122678529,4,5,"The first call agent, (unfortunatly I do not recall her name), did not show any consideration for my querries. When I asked her if there was any promotion about a modem and the price, she was not very friendly in her answer. I mentioned that maybe a modem that can be purchased at Costco, she answered extremely bluntle that maybe I should just go to Costco and buy one! She then put on hold. 

Realizing that I immediatly hung up and redialed and was connected with a very understanding and willing agent to answer any querries that I had. This second person was very helpful and she even contacted her superior with who I eventually conversed with. She too was very friendly and helpful. My querries were answered to my satisfaction.

On question #4 below there are two answers based on the first agent, it would be ""Noit likely"" but with the second agent and her supervisor it would be ""Definitly""
Thank you.   ",5
322884,23-JAN-12,20-JAN-12,Eddy,,en,70.24.148.15,catsville@sympatico.ca,14675946,000000122705813,4,5,,5
322885,23-JAN-12,22-JAN-12,Nouha,,fr,70.30.177.63,jtherrien03@sympatico.ca,14701084,000000122743679,5,4,informer videotron,5
322886,23-JAN-12,19-JAN-12,Mohammed,,en,64.231.115.45,k.carswell@sympatico.ca,14667208,000000122682479,4,4,have less options to choose from,4
322887,23-JAN-12,22-JAN-12,Med Amine,,fr,50.100.122.231,boubou1952@bell.net,14698110,000000122744379,5,4,touta ete fait vous avez trouver le probleme de ram il faut changer pour mieux merci ,4
322888,23-JAN-12,15-JAN-12,Zaid,,en,65.94.215.77,murrc@sympatico.ca,14617538,000000122578429,4,4,Zaid was excellent others made it more difficult I wasn't told how to return the old modem I changed my order within an hour of making the first upgrade instead I received three new modems all have been returned not Zaid's fault,4
322889,23-JAN-12,22-JAN-12,Mohamed,,fr,184.145.170.167,andreo1@sympatico.ca,14697600,000000122740287,3,4,,4
322890,23-JAN-12,22-JAN-12,Karina,,en,50.101.142.83,dianemorgan@sympatico.ca,14699088,000000122743077,5,3,She was very helpful. Did all she could but I needed to go on to Microsoft to complete problem.,5
322891,23-JAN-12,27-DEC-11,Khan,,en,64.229.96.99,joan.chambers@sympatico.ca,14379314,000000122148915,4,4,nothing,5
322892,23-JAN-12,22-JAN-12,Noureddine,,fr,69.157.139.185,lbnoc@sympatico.ca,14701532,000000122747022,5,5,"Rien

Merci encore",5
322893,23-JAN-12,21-JAN-12,Mindy,,en,65.95.70.134,owengary@sympatico.ca,14694298,000000122732737,5,5,,4
322894,23-JAN-12,21-JAN-12,Carmen,,en,74.14.21.14,kerr5@sympatico.ca,14692150,000000122730888,5,5,,5
322895,23-JAN-12,17-JAN-12,Zaccheus,,en,65.95.189.179,cooperwells@sympatico.ca,14635452,000000122632563,5,5,,4
322896,23-JAN-12,21-JAN-12,Joan,,en,76.70.45.81,matthew.janes@bell.net,14693344,000000122732197,3,,"not made me call back in the first place to re-request something that was promised in 3-5 business days.

a month has passed and i still don't have my new modem. that's just a bad customer service experience.",3
322897,23-JAN-12,10-JAN-12,Haythem,,fr,50.100.128.87,pierre.rpa@sympatico.ca,14558852,000000122471872,1,1,,1
322898,23-JAN-12,10-JAN-12,Dhia,,fr,50.100.128.87,pierre.rpa@sympatico.ca,14558854,000000122476638,1,1,"On a rien résolu !  J'ai fait appel a Dell et pour 89,95$, on a résolu mon problème...",1
322899,23-JAN-12,05-JAN-12,Inobel,,en,174.91.9.48,sharon.bedard@sympatico.ca,14501684,000000122356501,5,5,Can't think of a thing!,5
322900,23-JAN-12,20-JAN-12,Linda,,fr,174.93.252.39,jacobp@sympatico.ca,14679362,000000122705639,4,2,,4
322901,23-JAN-12,20-JAN-12,Chae,,en,64.231.115.248,thecoyle@sympatico.ca,14686096,000000122716654,2,2,"Stop raising prices when I have a contract.  I've had several billing problems with Bell.  Your customer service is terrible and I'm considering switching when my current contract ""or non-contract"" as you like to call it, is up. ",1
322902,23-JAN-12,20-JAN-12,Faten,,fr,65.94.80.232,nicoledube66@sympatico.ca,14683026,000000122697097,1,1,"Votre technicienne m'a fait perdre mon temps,  + ou - 60 minute sur la ligne,à me faire dire je vous reviens et je vous reviens, elle demandais à une autre personne comment réglé mon problème et lorsqu'elle ne pouvais m'aidé elle m'a dit brancher votre ordi avec un câble et vous recevrez un nouveau modem dans 3 jours bye. J'ai moi re-configure mon WI-FI pas eu besoin de personne, et salutation à Mr Di Nardo de Jean-Guy Léger",1
322903,23-JAN-12,18-JAN-12,Carlton,,en,76.68.143.126,dclyne@sympatico.ca,14650102,000000122664634,1,1,"After 3 hours of being on the phone, the CCR should consider that there are actual physical issues with Bell equipment and not waste customer time with repetitive troubleshooting steps",
322904,23-JAN-12,19-JAN-12,Vijay,,en,65.94.11.104,george.cripps@sympatico.ca,14665040,000000122679243,4,3,"Please se survey completed on Jan.23,2012.  Overall I am verfy pleased with PC Care.",5
322905,23-JAN-12,22-JAN-12,Joseph,,en,184.145.35.55,patrykn@bell.net,14703176,000000122750082,1,1,Not hung up,1
322906,23-JAN-12,21-JAN-12,Mohammed,,en,64.231.178.99,robparsons45@sympatico.ca,14695134,000000122735190,4,3,"Although the issue isn't completely resolved, this technician was able to get into my e-mail account, change the password to one that I can remember.
Over all this has been a very frustrating experience for me and I still has no answers as to why this has happen to my account. Not very impressed over all.",3
322907,23-JAN-12,21-JAN-12,P Senthil,,en,69.158.95.220,tamcor@sympatico.ca,14696222,000000122734423,2,2,Have reps who speak english.,1
322908,23-JAN-12,22-JAN-12,Mohammed,,en,67.70.92.218,dreay@sympatico.ca,14699244,000000122750591,5,5,For me nothing everything was great Thanks,5
322909,23-JAN-12,22-JAN-12,Mohamed Sabry,,fr,70.48.125.182,ibrahim.w@bell.net,14700334,000000122751304,5,5," Mohamed Sabry is  very good 
",5
322910,23-JAN-12,22-JAN-12,Chantal,,en,76.65.202.234,colomb21@sympatico.ca,14698606,000000122746636,2,1,,2
322911,23-JAN-12,22-JAN-12,Katherine,,en,76.65.202.234,colomb21@sympatico.ca,14698608,000000122742821,5,5,,5
322912,23-JAN-12,19-JAN-12,Med Ali,,fr,184.145.159.92,michelr1100s@sympatico.ca,14669208,000000122693378,4,5,,4
322913,23-JAN-12,22-JAN-12,Perumalla,,en,65.93.160.122,boose@sympatico.ca,14698100,000000122751588,3,1,"The command of English by the lady I spoke with was, I guess, O.K. but her accent, coupled with me wearing Hearing Aids made things difficult.  I was not happy when she told me I needed to be talking to the P.C care people, and here is the phone number--call them tomorrow.  I stil cannot get my anti virus protection to open though I later get the firewall working and other security working myself---by using system restore.  I do not really like to be referred somewhere.  I expect one call to Bell to do it. I can live with being transferred, but not getting"" call another number.  At one time she told me I should be talking to Acer.",3
322914,23-JAN-12,22-JAN-12,Souhail,,en,69.158.71.55,yfca@sympatico.ca,14705402,000000122743194,4,5,,5
322915,23-JAN-12,22-JAN-12,Jamie,,en,69.158.71.55,yfca@sympatico.ca,14705404,000000122744170,4,5,,5
323375,23-JAN-12,21-JAN-12,Gopi,,en,206.130.173.59,claudjan@sympatico.ca,14688898,000000122734138,2,1,"Ensure faster service.  I was speaking to the tech and then he said he would fix the problem on Bell's end and then call me back in a hour.  He did call back but the problem was not solved and he had me on the phone for a while trying to resolve the problem, but the problem still wasn't resolved.  I was very dissappointed as we do not have internet service from late evening on Jan 20, 2012 and on Saturday when I called in the internet service was still down and I was told by the tech that he would mail out an ethernet cord, and when I asked if I could pick it up from a bell store I was told no.  Needless to say he informed that the cord would arrive on Tuesday, and I hope this is so as I have had very poor service from Bell in the past and hope that they will actually provide the ethernet cord in a timely fashion.  I also hope that the time that we have lost on the internet will be credited to may account",1
323376,23-JAN-12,21-JAN-12,Orlando,,en,67.68.16.127,cekp@bell.net,14688716,000000122736666,5,5,,5
323377,23-JAN-12,20-JAN-12,David,,en,69.159.3.195,hdVILLNEFF@sympatico.ca,14678814,000000122701920,5,5,get rid of all the automated stuff and let us talk to a human would be nice,5
323378,23-JAN-12,17-JAN-12,Ghaleb,,fr,174.93.235.156,sylvain-lariviere@sympatico.ca,14645482,000000122637499,1,1,"Ça va encore pire, aucun retour de suivi, processus déficient, problème non résolu malgré un retest 3 jours plus tard... J'aimerais qu'on me contacte... j'ai des pistes de résolution à fournir mais je ne suis pas du tout satisfait du suivi de problème (étant moi-même un employé de Bell travaillant dans les processus...) ",3
323379,23-JAN-12,18-JAN-12,Wafa,,fr,184.144.174.25,pelletier_m@sympatico.ca,14656934,000000122645573,5,5,,5
323380,23-JAN-12,22-JAN-12,Perumalla,,en,174.95.133.195,doug.hobbs@sympatico.ca,14699200,000000122746519,4,3,,4
323381,23-JAN-12,22-JAN-12,Naoufel,,fr,70.29.159.182,jocelynleclerc@sympatico.ca,14700894,000000122743864,3,4,"on entend trop d arriere bruit, et le garçon parlait pas assez fort. ",4
323382,23-JAN-12,21-JAN-12,Glenn,,en,76.67.199.123,smchobotov@sympatico.ca,14695826,000000122723593,5,5,,5
323383,23-JAN-12,18-JAN-12,Linda,,fr,69.157.137.121,marcelmorin@bell.net,14655186,000000122656628,3,3,"la rapidité du service et une meilleure communiquation, le language est difficile à comprendre quelques fois.",4
323384,23-JAN-12,21-JAN-12,Vijay,,en,65.95.207.215,dmarren@sympatico.ca,14689600,000000122728278,5,5,,5
323385,23-JAN-12,23-DEC-11,Christopher,,en,76.70.45.81,matthew.janes@bell.net,14344484,000000122090577,4,3,"make the process shorter. it took me 1 hour and 15 minutes to get what i wanted.

also, something that was promised in 3-5 business days still hasn't arrived a month later. that's not good. it makes the 75 minutes i took to make the call seem worse.",3
323386,23-JAN-12,16-JAN-12,Gattu,,en,76.69.130.107,r.bayney@sympatico.ca,14629788,000000122598645,4,4,"My problem was resolved only after dealing with three different bell customer service reps. Glad Gattu was the representative that finally helped me.
My Internet is now working as it should.
 The family has been very loyal to Bell.
You are the provider for TV, Internet, Bell Phone, cell phone and lastly a cell phone for my daughter.
My request is that I would have
a single department to assist me when problems occur. 
Also we have a little knowledge of how 
Computers work and have been using the internet for many years.  We are tired of being told the usual ""turn off computer and disconnect the cable and power solutions"".   These remedies have already been tried before contacting customer service.  The responses from your customer service people are almost condescending which and they almost sound as if they do not believe that we have tried the quick trouble shooting processes.",4
323387,23-JAN-12,22-JAN-12,Rene Jose,,en,70.24.0.42,robinson.marie.jmr@bell.net,14703920,000000122743842,5,5,,4
323388,23-JAN-12,20-JAN-12,Kate,,en,76.70.66.30,e.anderson@sympatico.ca,14677440,000000122700925,5,5,Quicker change over between Call centre groups... i.e Internet to Voice would be an asset.,5
323389,23-JAN-12,22-JAN-12,Imen,,fr,70.55.95.134,mario32@bell.net,14702132,000000122742059,5,5,,5
323390,23-JAN-12,22-JAN-12,Ahmed,,fr,70.29.232.254,fm.descoteaux@sympatico.ca,14699662,000000122739944,5,5,"    
     Rien",5
323391,23-JAN-12,20-JAN-12,Mohamed Ali,,fr,184.144.154.202,rwdp@sympatico.ca,14684810,000000122708111,5,4,,4
323392,22-JAN-12,21-DEC-11,Paula,,en,70.53.72.221,larry638@sympatico.ca,14318908,000000122044114,1,1,explain if there will be any fees to what i want a change made.(very important),1
323393,23-JAN-12,22-JAN-12,Ayoub,,fr,70.49.93.154,bertrandgagniere@sympatico.ca,14697962,000000122739882,5,5,C'est parfait ainsi,5
323394,23-JAN-12,22-JAN-12,Kanchumarthi,,en,70.30.48.107,dalyc@sympatico.ca,14698772,000000122740345,2,3,"the radialpoint was reloaded and I assumed it was working, it was not.  I called within 2 hours and this time it was resolved and is now working, I assume correctly.  I was also curious that the tech indicated that I was using an old version.  How would I know since I have never received a notice from sympatico that an update was available.  I assumed that bell would automatically download for its customers.  I was not satisfied with the answer, he didn't seem to have one. I'm a loyal bell customer for over 40 years, this tech just may have been having a bad day.  thank you. ",4
323395,23-JAN-12,22-JAN-12,Ronald,,en,70.24.27.91,oliver.plunkett@sympatico.ca,14703046,000000122747941,5,5,NOT MUCH,4
323396,23-JAN-12,21-JAN-12,Dhanasekar,,en,74.14.31.75,moezvisram@sympatico.ca,14693812,000000122736799,1,1,,2
323397,23-JAN-12,21-JAN-12,Kevin,,en,74.14.31.75,moezvisram@sympatico.ca,14693814,000000122737818,4,4,,3
323398,23-JAN-12,19-JAN-12,Kylie,,en,199.212.7.70,maria.prentice@sympatico.ca,14668610,000000122674285,4,4,,3
323399,23-JAN-12,21-JAN-12,Tess,,en,76.68.48.215,laurie.badgley@sympatico.ca,14692480,000000122725045,4,3,I think my phone bill is high.,4
323400,23-JAN-12,22-JAN-12,Taha,,fr,70.51.45.192,sbeaudet@sympatico.ca,14704254,000000122750815,4,4,,4
323401,23-JAN-12,21-JAN-12,Eya,,fr,70.30.211.235,ginette-tardif@sympatico.ca,14690500,000000122725816,5,4,,4
323402,23-JAN-12,19-JAN-12,Mohammed,,en,76.67.120.74,lizzzie@sympatico.ca,14668102,000000122681008,5,5,"your techs are more knowledgeable and more easily to understand than they used to be.  I find thid extremely helpful.  Thanks.  peace, Lizzzie",5
323403,23-JAN-12,22-JAN-12,Med Anis,,fr,67.71.12.3,Venne.Michel@sympatico.ca,14697286,000000122742342,3,4,Le problème à été résolu seulement 24 heures plus tard,4
323404,23-JAN-12,22-JAN-12,Mhamed Chekib,,fr,174.92.232.243,raymond_depratto@sympatico.ca,14703634,000000122750217,5,5,Excellent,4
323405,23-JAN-12,22-JAN-12,Alonia,,en,67.71.93.16,ron-mar@sympatico.ca,14703952,000000122743292,4,4,I can think of nothing that might improve the service. ,4
323406,23-JAN-12,22-JAN-12,Sarra,,fr,67.71.68.67,sjafournier@bell.net,14704442,000000122741611,4,4,,3
323407,23-JAN-12,22-JAN-12,Lor,,en,184.148.174.121,peace828@sympatico.ca,14703240,000000122745516,4,4,,4
321864,24-JAN-12,15-JAN-12,Ayoub,,fr,174.93.211.76,jean_lamontagne@sympatico.ca,14615528,000000122579820,5,5,"je vois que vs faites des efforts pour améliorer votre service depuis environ un an : bravo! car avant le service faisait vraiment pitié ;continuer votre beau travail car le bon service est la meilleur  pubicité pour une entreprise (bell).",5
321865,24-JAN-12,23-JAN-12,Philip,,en,70.31.20.9,cafcan@sympatico.ca,14706708,000000122757503,4,4,Every thing was handled satisfactorily.,4
321866,24-JAN-12,23-JAN-12,Oscar Ernesto,,en,74.12.181.19,rayandjoanblair@sympatico.ca,14712072,000000122757540,4,3,no change,4
321867,24-JAN-12,23-JAN-12,Twinx,,en,70.53.116.81,j.grguric@sympatico.ca,14708956,000000122764503,5,5,if you have called instad to send me a latter. (it would be cheeper and faster),5
321868,24-JAN-12,23-JAN-12,Med Heni,,fr,76.68.196.11,g.r.morneau@sympatico.ca,14708192,000000122763639,4,4,,4
321869,24-JAN-12,20-JAN-12,Houssemeddine,,fr,174.89.185.9,tranthi1@sympatico.ca,14686318,000000122715425,5,5,tout était parfait,5
321870,24-JAN-12,20-JAN-12,Himanshu,,en,184.147.134.119,juliepaquet12@bell.net,14680314,000000122719686,4,3,,3
321871,24-JAN-12,14-JAN-12,Ayoub,,fr,76.69.181.36,albanbazin@bell.net,14602356,000000122561171,5,5,,5
321872,24-JAN-12,24-JAN-12,,,fr,184.145.249.159,,,,,,Je n'ai pas appelé pour ce service. Donc ce sondage ne s'adresse pas à moi.,
321873,24-JAN-12,22-JAN-12,Jamel,,fr,67.68.214.181,michel.jodoin3@sympatico.ca,14702490,000000122748887,5,5,"cette fois-ci, ce fut parfait.",5
321874,24-JAN-12,23-JAN-12,Mohamed,,fr,184.145.252.39,ghyslainedubois@sympatico.ca,14708372,000000122758429,5,2,,5
321875,24-JAN-12,20-JAN-12,Jose,,en,174.88.77.220,bdalton1@bell.net,14675202,000000122700114,4,3,"Ever since I switched my phone to bell none of my additions like voice mail, all waiting etc. will not work, the phone only rings 3 times, and then is stops.",3
321876,24-JAN-12,21-JAN-12,Quintin,,en,76.68.76.175,cmakula@sympatico.ca,14688940,000000122723624,3,4,"I should not have had to call twice, fr something that was told was going to happen the first time.",3
321877,24-JAN-12,19-JAN-12,Hector,,en,216.209.114.130,bill.justason@sympatico.ca,14661968,000000122671325,5,5,,5
321878,24-JAN-12,21-JAN-12,Susy,,en,64.229.236.207,johnny.fansher@sympatico.ca,14691766,000000122725201,5,4,you could have let me know I was eligible for a new wireless modem years ago instead of making me pay a rental fee for 11 years.  Still not happy about that.,2
321879,24-JAN-12,21-JAN-12,Jacqueline,,en,64.229.236.207,johnny.fansher@sympatico.ca,14691768,000000122725418,,,I did not speak with anyone named Jacqueline.  I spoke to a man named Venugopal.,
321880,24-JAN-12,23-JAN-12,Gavin,,en,76.65.25.198,bischler@sympatico.ca,14706432,000000122761594,4,4,"The problem was on an iMac.  Your representative, Gavin, could not get onto my computer because the App did not appear to download, so he talked me through the solution.
I have since discovered that it DID download but it sat quietly in a pool in a download folder and I should have  activated it there.  Teach your reps about this quirk with iMac, it will help your representative to do his job easier.   ",4
321881,24-JAN-12,22-JAN-12,Jamie,,en,174.94.11.92,steneker@sympatico.ca,14704598,000000122749222,5,5,Nothing it really was 100% perfect.,5
321882,24-JAN-12,23-JAN-12,Anis,,fr,174.91.254.135,jpr.blais@sympatico.ca,14709528,000000122768751,5,5,,5
321883,24-JAN-12,23-JAN-12,Lilian,,en,174.91.45.123,dbmatthews@sympatico.ca,14707418,000000122757694,1,1,"This was not Lillian's fault. The problem was that I couldn't hear what she was telling me because of a poor connection on my mobile phone. When I have time, I will call back on a land line for a solution to the same problem.",5
321884,24-JAN-12,11-JAN-12,Rahul,,en,76.68.140.155,kay.mombourquette@sympatico.ca,14569238,000000122492294,3,3,Was difficult to understand Rahul due to accent.  Received excellent service from the Tech rep though,4
321885,24-JAN-12,11-JAN-12,Elmer,,en,76.68.140.155,kay.mombourquette@sympatico.ca,14569236,000000122493185,4,4,,4
321886,24-JAN-12,23-JAN-12,Megan,,en,65.94.0.3,ronbea@sympatico.ca,14712386,000000122758826,5,5,nothing,4
321887,24-JAN-12,18-JAN-12,Dixitulu,,en,65.94.197.195,howard2388@bell.net,14652302,000000122665426,3,3,"Despite the language barrier, Dixitulu helped me the best he could.  I would prefer in future if I could speak to someone who spoke English as I may be able to understand better.  I also spoke with another Support person the next day as no one contacted me as promised by tech support and I requested that a technician come to my home as I knew that was what was needed.  She refused until I went through all the steps I had already gone through with Dixitulu.  This was a complete waste of my time.  In future, I would appreciate if I had already spoken with one support person that I don't have to repeat this with another one.  I hope I get some compensation for the 2 days that I was without internet service.  Also, I had to take a day off work to wait for someone to come to fix my internet.  I had rescheduled my work time as I was told a technician would be here between 8:00 and 12:00.  A technician did show up but not until 5:00 thus making me lose a days pay.",
321888,24-JAN-12,18-JAN-12,Adnan,,en,174.95.27.216,krakus_53@bell.net,14654150,000000122643590,4,5,"get it right on my first call,responce to my second call was a fixer",5
321889,24-JAN-12,22-JAN-12,Deepika,,en,70.24.155.78,MILLER86@sympatico.ca,14697222,000000122748578,3,4,"The line with one man trying to help was so faint I could barely hear him! I've encountered this before. Another person I spoke to was fine, but the third person (in a different department)kept hesitating, and I'm sure that, too, was the line, not the person, as if we were connected by Webcam or something.",4
321890,24-JAN-12,18-JAN-12,Kurt,,en,76.64.14.130,johnhp@sympatico.ca,14653468,000000122665318,5,5,,5
321891,24-JAN-12,15-JAN-12,Elsy,,en,174.95.183.9,mcarthur3@sympatico.ca,14617140,000000122578140,5,3,,5
321892,24-JAN-12,22-JAN-12,Andrew,,en,76.68.91.120,rkr.shortt@sympatico.ca,14703828,000000122740346,4,4,"I feel Andrew did the best he could for me at this time, he was very courteous and quick. I believe this is why I have been ONLY a Bell phone customer for 33 years.
 
",5
321893,24-JAN-12,23-JAN-12,Abdelalim,,fr,76.65.159.54,wilbo@sympatico.ca,14713780,000000122765356,5,5,,5
321894,24-JAN-12,10-JAN-12,Ravi,,en,70.26.98.141,iv_max@sympatico.ca,14553860,000000122479260,2,1,"From the first call, the issue should have been resolved and communicated to the appropriate department (collection).  As of today, I still have not received a refund cheque however, the collection calls have stopped (for this month)",2
321895,24-JAN-12,22-JAN-12,Joseph,,en,70.26.61.235,rlkimat@sympatico.ca,14703844,000000122748834,5,5,,4
321896,24-JAN-12,18-JAN-12,Noureddine,,fr,64.229.133.134,clement.chabot@bell.net,14649458,000000122665605,5,5,"pas grand chose, votre employé a été très patient et à l'écoute

Chapeau !",5
321897,22-JAN-12,21-JAN-12,Eddy,,en,76.69.0.53,linpet2@sympatico.ca,14692632,000000122738406,5,5,no need for improvement.,5
322386,23-JAN-12,22-JAN-12,Karingula,,en,70.27.157.2,franhill@bell.net,14699726,000000122743045,4,4,Ensure that all technicians responding to telephone calls are trained the same as the first one was more difficult to converse with due to language bsrrier.  The second time I telephoned was much more successful in all areas.,4
322387,24-JAN-12,23-JAN-12,Srinivas,,en,15.219.153.74,r.schneider@sympatico.ca,14711988,000000122753557,1,1,"my internet has been down for 2 days, I was told it would be up last night but it is still down",1
322388,24-JAN-12,23-JAN-12,Yassine,,fr,69.156.76.146,Blanche7@sympatico.ca,14705552,000000122768312,1,1,vous n`avez pas respecter mon entente du 22 décembre 2011 c`est tout.,1
322389,24-JAN-12,23-JAN-12,Felix,,en,65.92.12.163,gaelforce@bell.net,14708200,000000122754869,5,1,"Was dealing with two service reps, which took one hour. The techinical problem was a faulty line, which I stated initially. The result was my internet was down for 24 hours before a field rep corrected the line fault.",3
322390,24-JAN-12,21-JAN-12,Vijay,,en,70.48.231.203,leeirwin@sympatico.ca,14692532,000000122721673,5,4,I had to phone a second time as after 48 hours it was still not working.  This was then resolved.,4
322391,24-JAN-12,24-JAN-12,,,en,206.47.249.246,,,,,,not sure,
322392,24-JAN-12,24-JAN-12,,,en,206.47.249.246,,,,,,not sure,
322393,24-JAN-12,21-JAN-12,Ines,,fr,174.93.203.84,acarre@sympatico.ca,14687432,000000122732002,4,4,"Par, expérience, en une occasion, la personne n'était pas bilingue, ce qui a rendue l'échange plus difficile. Tout c'est tout de même bien terminé.",5
322394,24-JAN-12,23-JAN-12,Zaccheus,,en,76.64.225.162,etsguertin@sympatico.ca,14707944,000000122754324,2,1,"the rep was unable to resolve the issue and
escalated it, told me i would be contacted in 24 hrs. there was no contact. i called back and talked to a rep who accessed my computer and made a contact to windows live via an alternate email. he left me with instructions to remedy the issue one i recieved contact from windows live. when contact from windows live came i was informed that my isp had to resolve the issue. i called back and talked to a third tech who accessed my computer and did the work required to resolve the problem. once i had access to email i found 5 emails from bell(i assume the dept it was escalated to) regarding a new password to remedy the problem....sending emails to fix the issue when the customers issue is that he can' access his email....would you reccomend this kind of service? i wish i had reached the third tech on the first call.",3
322395,25-JAN-12,20-JAN-12,Jay,,en,70.24.180.130,eurice@sympatico.ca,14677804,000000122702049,5,5,knowing the exact time,4
322396,25-JAN-12,21-JAN-12,Umesh,,en,64.229.5.41,josipblagec@bell.net,14691864,000000122731489,5,5,Hi I am very happy the way you resolve my problem just continue with a good work.Thank you.D.Blagec,5
322397,25-JAN-12,22-JAN-12,Karim,,fr,69.157.229.12,npierre@sympatico.ca,14702996,000000122747068,2,5,"le conseiller a commencé par prétendre à répétition que mon problème de connextion venait de mon ordi, que c'était un technicien de Windows que j'avais besoin et non de Sympatico, il a fallu que je me fâche, je diais que c'était impossible, il a fallu que j'insiste pour qu'enfin il s'occupe du problème, qu'il a pû ensuite résoudre en quelques minutes",
322398,25-JAN-12,24-JAN-12,Eliena,,en,70.49.126.89,peggywatts@sympatico.ca,14724792,000000122799864,2,1,I think the lady was not well informed.,2
322399,25-JAN-12,24-JAN-12,Carlos,,en,99.236.155.1,sticks@bell.net,14727194,000000122805431,5,5,Nothing,5
322400,25-JAN-12,24-JAN-12,Mohamed Amine,,fr,76.67.180.75,beauchemin.lefebvre@sympatico.ca,14715524,000000122792395,5,5,,5
322401,25-JAN-12,24-JAN-12,Bochra,,fr,76.67.180.75,beauchemin.lefebvre@sympatico.ca,14715526,000000122795986,5,5,,5
322402,25-JAN-12,24-JAN-12,Josh,,en,216.208.56.30,crupton@sympatico.ca,14716964,000000122796047,5,5,,3
322403,25-JAN-12,24-JAN-12,Julio,,en,67.71.92.54,mamarko@sympatico.ca,14722828,000000122789711,5,5,I can not think of anything,5
322404,25-JAN-12,24-JAN-12,Janie,,fr,76.65.48.198,moniquepoi@sympatico.ca,14723840,000000122787146,4,4,Pas grand chose car les agents avec qui j'ai fait affaire on fait le maximum.  Si j'ai du attendre avant que l'on me répondre c'est pas de leur faute.  Si je ne désire pas recommander Bell a quelqu'un c'est a cause du satellite dont je suis pas satisfaite et non du personnel qui fait son grand possible pour nous aider.,2
322405,25-JAN-12,24-JAN-12,Mauricio,,en,70.54.36.153,stanley6@sympatico.ca,14727056,000000122802266,1,1,???,
322406,25-JAN-12,24-JAN-12,Bry,,en,70.26.39.253,e.meikle832@sympatico.ca,14718014,000000122783489,5,4,,5
322407,25-JAN-12,24-JAN-12,Ramzi,,fr,184.145.191.174,colettegosselin@sympatico.ca,14716836,000000122804751,5,4,,5
322408,25-JAN-12,24-JAN-12,Duncan,,en,70.27.67.27,mveldman@sympatico.ca,14724016,000000122808031,5,5,Don't ask me for my 10 digit phone number if I already enterred it...,4
322409,25-JAN-12,24-JAN-12,Karina,,en,70.48.40.229,diane.maclean@sympatico.ca,14717684,000000122790518,1,1,speak and understand english,2
322410,25-JAN-12,24-JAN-12,Brittany,,en,65.95.105.4,debbielei@sympatico.ca,14717464,000000122798983,4,4,No complain at all,4
322411,25-JAN-12,24-JAN-12,Radhika,,en,67.70.111.241,jwardle77@bell.net,14721373,000000122801955,4,5,"This issue was dealt with initially via an online chat from another location; the tech rep was Earl. However, it was not resolved satisfactorily when I returned to my home computer, hence my phone call. ",4
322412,25-JAN-12,24-JAN-12,Aymen,,fr,64.229.74.229,c.drouin@sympatico.ca,14716120,000000122805425,4,2,La technicienne n'a pas réussi à prendre le contrôle à distance de mon ordinateur. Le problème n'a donc pas été résolu.,4
322413,25-JAN-12,24-JAN-12,Tara,,en,184.146.129.35,larryandellen@sympatico.ca,14721972,000000122801146,4,4,"This representative was very helpful, however, the prior contact left much to be desired as far as communication in ENGLISH is concerned. Frustration would be a very mild term. I live and work in Canada, pay my bills in Canadian funds and wish in the future to communicate with persons who actually reside in this country. If offshore is the way you choose to deal, then perhaps I should take my business elsewhere.",2
322414,25-JAN-12,24-JAN-12,Ali,,en,76.64.93.4,dcrews@sympatico.ca,14717426,000000122782160,4,4,,5
322415,25-JAN-12,24-JAN-12,Nasra,,en,76.64.116.44,d.nikitin@sympatico.ca,14717054,000000122783457,5,5,Everything was resolved quickly.,5
322416,25-JAN-12,24-JAN-12,Silumula Swathi,,en,184.147.185.159,fksa@sympatico.ca,14718574,000000122806585,2,2,"Solve the issue quicker, I am still waiting for the issue to be 100% resolved even though I have service, 
Have a person who understands English
better, and don't call me after 9:30 pm I was in Bed after waiting 45 minutes for when they said they would call back in 5 min I went to bed after waiting 45 min.",2
322417,25-JAN-12,24-JAN-12,Aidin,,en,67.70.83.30,shebas@sympatico.ca,14726674,000000122797823,4,4,"stop seeing if I ""qualify"" for the special promotion that is only available for a few days and trying to make me believe how ""lucky"" I am to have quaified!",4
321436,19-JAN-12,18-JAN-12,Sean,,en,76.64.119.177,kev7@bell.net,14653982,000000122652728,5,5,"Receiving a customer care representative quicker. At one time, I was waiting .75 of an hour and finally hung up. Tried again in the afternoon and received a representative in 5 minutes. Also, monthly billing should be in accordance to the verbal contract made between Bell representative and customer. I have contacted Bell twice since September2011 on this problem of not billing the customer based on the verbal contract.",4
321437,19-JAN-12,19-JAN-12,David,,en,69.159.9.115,rainbow2_8@sympatico.ca,14657386,000000122668909,4,5,,5
321438,19-JAN-12,18-JAN-12,Silumula Swathi,,en,65.93.109.142,hamengers@sympatico.ca,14652028,000000122664638,1,1,Language issues - Silumula spoke very fast and jumbled her accented English into jibberish.,1
321439,19-JAN-12,18-JAN-12,Gunson,,fr,65.93.158.31,france.thifault@sympatico.ca,14651302,000000122652624,4,4,Il a pensé à envoyer un technicien,
321440,19-JAN-12,18-JAN-12,Ali,,en,70.29.3.191,michelle.griepsma@sympatico.ca,14655882,000000122644178,5,4,,4
321441,19-JAN-12,18-JAN-12,Khalil,,fr,70.53.213.116,jojasmin@sympatico.ca,14653490,000000122645276,4,5,"N.a
",3
321442,19-JAN-12,18-JAN-12,Mhamed Chekib,,fr,76.70.77.158,jpier@sympatico.ca,14653584,000000122665891,5,5,"C'était vraiment bien, il a pris le temps nécessaire pour m'aider.
Merci!",5
321443,19-JAN-12,18-JAN-12,Dinesh,,en,70.48.53.191,dm.gauthier@sympatico.ca,14650432,000000122668475,5,5,everything was just perfect.  Nothing else could have been done.  My problem was resolved.  Thank you very much for your help ,5
321444,19-JAN-12,17-JAN-12,Kris,,en,174.91.70.252,patparedes@sympatico.ca,14642930,000000122627812,5,5,,5
321445,19-JAN-12,19-JAN-12,Herbert,,en,70.50.152.159,Kenkwong@bell.net,14647020,000000122668749,1,4,"I found out in the internet that there is a large area outage in bell's network. I am sure that the first representative should have known that the problem is from bell's network. But he waste me a lot of time by asked me to disconnect all telephones line and micro filters in my house and try out all the outlets with my modem. 
And finally he past me to and other representative and fix the problem by sending a reset signal to the bell system equipment. This should have been done within the 5 minute of the conversation. ",
321446,19-JAN-12,17-JAN-12,Tony,,en,70.49.190.72,m_racicot@sympatico.ca,14641034,000000122637191,2,1,Increase the speed of Internet so that we sto getting error mags saying that the web page can not be displayed.,3
321447,20-JAN-12,19-JAN-12,Djouaihia,,fr,174.95.238.88,norkel@sympatico.ca,14669926,000000122688709,4,3,"Je suis plutot abituer des terme anglophone mais ca cet bien passer.
Les accent des personne me fait ecouter attentavivemen - en Francais ou anglais
Merci pour le service",5
321448,20-JAN-12,16-JAN-12,Mohd,,en,67.70.20.82,lpagel@sympatico.ca,14627422,000000122598280,5,5,"nothing, he gentleman who handled my call was both proficient & efficient!",5
321449,20-JAN-12,15-JAN-12,Adnan,,en,174.94.26.45,doug_kathy@sympatico.ca,14613936,000000122578610,5,5,"I was 100% SATISFIED.
Doug LEVY",5
321450,20-JAN-12,19-JAN-12,Carlos,,en,70.30.31.108,guavaberry@sympatico.ca,14665382,000000122692615,4,5,it was a good experience,5
321451,20-JAN-12,19-JAN-12,Erika,,en,70.26.136.131,lspindel@sympatico.ca,14668254,000000122688128,5,5,,5
321452,20-JAN-12,18-JAN-12,Tejaswvi,,en,70.49.230.164,spgillespie@sympatico.ca,14658808,000000122668131,4,5,some difficulty in understanding customer service agent due to accent and poor connection,4
321453,20-JAN-12,17-JAN-12,Melvin,,en,69.156.153.239,icetime@sympatico.ca,14638376,000000122624719,5,4,,4
321454,20-JAN-12,18-JAN-12,Quintin,,en,174.92.76.189,jmc.leffering@sympatico.ca,14653274,000000122650972,5,5,my problem was addressed well,5
321455,20-JAN-12,19-JAN-12,Karen,,en,184.144.66.68,jandbdaley@sympatico.ca,14666182,000000122688860,3,3,,5
321456,20-JAN-12,19-JAN-12,Mohsen,,fr,69.159.180.68,lise76@sympatico.ca,14668084,000000122689317,5,5,,5
321457,20-JAN-12,19-JAN-12,Moncef,,en,184.151.127.166,boissinotdm@sympatico.ca,14662092,000000122674509,4,4,,3
321458,20-JAN-12,19-JAN-12,Christopher,,en,69.158.129.180,rwhissell@bell.net,14671590,000000122682484,4,5,nothing he was good to me,5
321459,20-JAN-12,17-JAN-12,Jdey,,fr,70.50.165.95,linda.rouleau1@bell.net,14640512,000000122639052,5,5,Première expérience et ce fut ce que j'attendais.,4
321460,20-JAN-12,19-JAN-12,Herbert,,fr,174.91.194.183,tho.nguyen@sympatico.ca,14672940,000000122693769,5,5,,4
321461,20-JAN-12,19-JAN-12,Grace,,en,184.144.4.49,aloha_ann@sympatico.ca,14661166,000000122682275,5,5,Nothing She was so friendly and very patient with me as my computer skills are limited:),5
321462,20-JAN-12,19-JAN-12,Michael,,en,76.66.84.28,nicknvirg@sympatico.ca,14669818,000000122691186,4,4,"I spent at least an hour and a half to two hours on the phone'spoke to four different people, and at one point got disconnected after being on hold.",4
321463,21-JAN-12,20-JAN-12,Nizar,,fr,67.68.72.238,dlamonde@sympatico.ca,14677160,000000122712638,5,5,"Technicien très efficace et celui-ci a trouvé le trouble. Il venait de Vidéotron.
Lui aussi a vérifié mon ordi. Je n'ai plus de problème et suis très heureuse.
Bravo.",5
321464,21-JAN-12,20-JAN-12,Dinesh,,en,174.89.126.155,ppook@bell.net,14683836,000000122703260,3,4,It should not have taken 1 hour to resolve this issue.,3
321465,21-JAN-12,20-JAN-12,Jose,,en,65.95.210.34,rolbaum@sympatico.ca,14684618,000000122711058,3,2,Refer to # 3 reply,4
321466,21-JAN-12,20-JAN-12,Imran,,en,70.30.133.27,mgwaterhouse@sympatico.ca,14682350,000000122715084,5,5,,5
321467,21-JAN-12,20-JAN-12,Lisa,,en,174.88.0.191,cbaker000@sympatico.ca,14675954,000000122696836,5,5,"Nothing since we were asked to call in order to have our internet updated. we did not have a problem, but received a letter from you telling us we had to change. ",4
321468,21-JAN-12,20-JAN-12,Bumi,,en,70.50.27.167,lori.neilly@sympatico.ca,14681274,000000122697545,4,4,,4
321469,21-JAN-12,20-JAN-12,Sahali,,fr,69.159.155.58,denis166@bell.net,14676968,000000122697118,5,5,Le service etait parfait,5
321470,21-JAN-12,19-JAN-12,Med Waheb,,fr,184.144.184.110,chantal.simard@sympatico.ca,14662716,000000122691546,4,4,,5
321471,21-JAN-12,20-JAN-12,Melinda,,en,70.55.37.254,rlpatterson@sympatico.ca,14684456,000000122695948,5,5,I could not ask for anything more.,5
321472,21-JAN-12,20-JAN-12,Hatem,,fr,67.68.118.131,ma.roy@sympatico.ca,14681590,000000122703714,3,3,Le processus por vous joindre est tres complexe,3
321473,21-JAN-12,20-JAN-12,Allaura,,en,69.158.167.190,RichardMc@sympatico.ca,14674080,000000122713286,5,5,"y,all are doing a darn good job,the one thing you could do better is give out some free beer jk lol.But seriously I hear alot of friends putting down Bell& sympatico,I just look at them and cross my eye,s.So keep up the good work and best of luck  ;)",5
321474,21-JAN-12,17-DEC-10,Rania,,fr,142.137.220.73,mkhay@sympatico.ca,10343709,000000113734385,5,5,,5
321475,21-JAN-12,20-JAN-12,Kaitlyn,,en,74.14.111.250,thehacks@bell.net,14686116,000000122713004,5,5,,5
321476,21-JAN-12,16-JAN-12,Med nejib,,fr,70.26.241.115,lacellepigi@bell.net,14626942,000000122614316,5,4,,5
319816,21-JAN-12,20-JAN-12,Noureddine,,en,74.12.162.147,angiefiorilli@sympatico.ca,14674740,000000122707200,5,4,,5
319817,21-JAN-12,20-JAN-12,Vijay,,en,65.93.54.231,rolf7@sympatico.ca,14684622,000000122699355,5,4,"customer rep service was efficient and polite

my thanks



",5
319818,21-JAN-12,16-JAN-12,Tara,,en,76.71.76.25,inderb@bell.net,14625358,000000122595118,5,5,nothing,5
319819,21-JAN-12,19-JAN-12,Daniel,,fr,76.69.189.173,grenier.jeanpierre@bell.net,14665338,000000122675079,5,5,rien,5
319820,21-JAN-12,20-JAN-12,Chenara,,en,76.64.134.247,tahlin@sympatico.ca,14685924,000000122708839,5,5,No additional comments. All was handled very well.,5
319821,21-JAN-12,19-JAN-12,Sujay,,en,69.156.177.225,gdjservices@sympatico.ca,14664998,000000122692843,3,4,Tell reps in India what current areas are out from the areas they cover in Canada,2
319822,21-JAN-12,18-JAN-12,Mohamed Abdelkader,,fr,74.198.164.224,fastly48@sympatico.ca,14651146,000000122663490,5,5,,5
319823,21-JAN-12,20-JAN-12,Arselene,,fr,76.68.137.40,lupus666@sympatico.ca,14681464,000000122706110,5,5,rien tout a été parfaait,5
319824,21-JAN-12,20-JAN-12,Mokhles,,fr,76.68.137.40,lupus666@sympatico.ca,14681466,000000122703469,5,5,tout est parfait,5
319825,22-JAN-12,19-JAN-12,Oscar Ernesto,,en,70.24.113.143,trapper3@sympatico.ca,14673104,000000122674981,1,1,speak english,1
319826,22-JAN-12,19-JAN-12,Shyam,,en,70.50.155.188,fulya@bell.net,14664786,000000122675345,2,2,I recently joined Bell and since 20 days I did not have any of the services working properly yet! Internet and phone has been down constantly and I have placed many calls for repair and had to wait the next day most of the time.,2
319827,22-JAN-12,19-JAN-12,Edward,,en,74.14.25.131,b.house@sympatico.ca,14661620,000000122691048,3,4,Problem at your end.  Maintain equipment so never would of had problem or had to call.,3
319828,22-JAN-12,17-JAN-12,Afef,,fr,70.30.183.6,jean.cliche@sympatico.ca,14638868,000000122629144,4,5,,5
319829,22-JAN-12,20-JAN-12,Andrea,,en,69.159.85.189,jjgilmore@sympatico.ca,14679908,000000122719361,5,5,,5
319830,22-JAN-12,21-JAN-12,Leni,,en,76.69.131.120,coupons.plus@sympatico.ca,14689034,000000122737043,5,5,,5
319831,22-JAN-12,21-JAN-12,Carmen,,en,70.29.16.131,mlplandev@sympatico.ca,14693760,000000122726496,4,,Revert back to 24 hour tech service! ,3
319832,22-JAN-12,16-JAN-12,Rym,,fr,174.89.215.72,mariepauleduclos@sympatico.ca,14627944,000000122596568,4,,,4
319833,22-JAN-12,21-JAN-12,Kevin,,en,207.164.79.37,tayyibtradingcompany@bell.net,14696262,000000122731769,4,4,"In over all Agent did a good job, but your billing system is the most scariest one and i would say ""its Stealing"". Fix the system otherwise you're all guilty of stealing. ",
319834,22-JAN-12,21-JAN-12,Amir,,fr,70.26.30.111,pggm@sympatico.ca,14694522,000000122730032,4,4,rien de plus,5
319835,22-JAN-12,21-JAN-12,Sukumar,,en,174.88.173.75,dale.chenette@sympatico.ca,14689156,000000122738430,1,1,You disconnected me.,2
319836,22-JAN-12,21-JAN-12,Patricia,,en,174.88.173.75,dale.chenette@sympatico.ca,14689158,000000122733675,5,4,Nothing,4
319837,22-JAN-12,19-JAN-12,Henia,,fr,76.71.144.80,brigittemartineau@sympatico.ca,14662252,000000122670079,5,5,tout etait bien ,5
319838,22-JAN-12,21-JAN-12,Arun,,en,64.229.207.186,mghazan@bell.net,14693540,000000122728762,2,2,Bell internet setup is complicated,1
319839,22-JAN-12,03-JAN-12,Deborah,,en,70.53.75.72,tml326@bell.net,14471912,000000122303945,4,4,,4
319840,22-JAN-12,21-JAN-12,Yousri,,fr,69.156.122.189,adescoteaux@sympatico.ca,14687470,000000122724729,4,5,"rien a ajouter, j ai été content de l ecoute et de la resolution rapide du probleme.",5
319841,22-JAN-12,21-JAN-12,James,,en,174.95.84.187,ppat000@sympatico.ca,14694654,000000122732907,5,5,,5
319842,22-JAN-12,21-JAN-12,Gustavo,,en,76.71.148.13,jackie263@sympatico.ca,14691162,000000122730885,5,5,Nothing.  He was great.,4
319843,22-JAN-12,21-JAN-12,Darwin,,en,184.144.23.198,fischnet@sympatico.ca,14690130,000000122731262,5,5,,5
319844,22-JAN-12,21-JAN-12,Walid,,en,50.100.164.169,xenp@bell.net,14696936,000000122735628,5,5," Based to my experience on friday Iwill 
 say everything was perfect,but I don't
 understand why took six months to 
 resolve my inquiry.   

",5
319845,22-JAN-12,21-JAN-12,Dorsaf,,fr,184.144.227.81,j_f.l@sympatico.ca,14691138,000000122721207,5,5,Rien....Tout est parfait!,5
319846,22-JAN-12,21-JAN-12,Timothy,,en,70.50.54.25,lovelace@sympatico.ca,14692776,000000122725955,4,4,,4
319847,22-JAN-12,21-JAN-12,Farfar,,fr,184.148.217.235,hpproteau@bell.net,14690926,000000122737901,5,5,rien,5
319848,22-JAN-12,21-JAN-12,Benjamin,,en,69.159.84.219,rgrace01@sympatico.ca,14694968,000000122732975,5,5,,4
319849,22-JAN-12,21-JAN-12,Sergio,,en,69.159.84.219,rgrace01@sympatico.ca,14694970,000000122733076,5,4,,4
319850,22-JAN-12,21-JAN-12,Afef,,fr,76.65.137.74,shedouk@sympatico.ca,14695672,000000122737672,1,1,no thechnical support from your partyour hotmail is rotten you should think of changing your system soo this morning i am going to videotron for my internet,1
319851,22-JAN-12,21-JAN-12,Diego,,en,74.198.9.248,t_pinto@sympatico.ca,14696192,000000122723456,5,5,All good,5
319852,22-JAN-12,21-JAN-12,Armando,,en,70.24.18.58,aekelly67@sympatico.ca,14687478,000000122725264,5,5,Be able to contact you easier,5
319853,22-JAN-12,21-JAN-12,Zohra,,fr,67.70.144.195,bussilou@sympatico.ca,14688504,000000122721807,5,5,"J'ai été très bien servie par cette personne du service à la clientèle. Cependant, je suis très mal servie par Bell en général. C'est pourquoi je ne peux pas dire que je recommanderais Bell.",
319854,22-JAN-12,21-JAN-12,Zulfiquar,,en,174.91.126.236,george.turkewych@bell.net,14690438,000000122733670,4,4,"My Internet service was disconnected for
approximately 12 hours. A call to your
internet service line seems to have restored the connection although I'm not
sure what the exact problem was. Possibly, an E-mail from you, with a detailed explanation of the issues involved and resolution provided would be most helpful.
",4
319855,22-JAN-12,21-JAN-12,Khan,,en,71.99.106.250,jonhar@bell.net,14691812,000000122734003,5,5,"I was not aware that my Windows Live Mail was not operable outside my home, until working with my support person.  I don't recall being informed of that at the time Live Mail was first installed in my P.C. in Feb. 2010.   I,m in Florida for the next 2 months and so am grateful that I now have Google Chrome to handle my e-0mails remotely. But had I known that I would have this problem perhaps it could have been resolved before I left home, thus avoiding a lot of frustration.",3
319856,22-JAN-12,21-JAN-12,Edward,,en,174.93.165.212,campsuzanne@sympatico.ca,14688560,000000122729157,5,5,It was excellent service. Can't think of a negative.,5
319857,19-JAN-12,17-JAN-12,Edwitch,,en,184.147.21.41,ifairley@sympatico.ca,14638380,000000122617791,1,1,"i was on phone for 1 hr 25 minutes...mostly on hold.  i ""travelled"" from costa rica to toronto to hamilton to manilla. phillipines.  not all ""service"" providers spoke clear english.",1
319858,19-JAN-12,16-JAN-12,Casey,,fr,70.29.190.143,jean-jacques.pilon@sympatico.ca,14625796,000000122593855,4,4,,4
320382,19-JAN-12,18-JAN-12,Sharon,,en,184.145.71.207,rhol@sympatico.ca,14657642,000000122665501,2,1,"First off, I live in the middle of London Ontario, a major city. I started my call to see if I had any cancellation charges for all my services from Bell due to all the long term problems I have with my internet. The first operator attempted to help my internet issues again. ( I have had constant trouble with my internet service  I get speeds that average around   .700 mbps  I rarely get a 1.5 mbps ).  He eventually passed me to the loyalty section where Sharon ( id #XZ191 ) was very helpful in offering me some discounts if I stay with Bell. I explained that I would stay if I could get even close to the service I was paying for and she said that there looked like an open repair notice was on my account but she could not see any details and suggested I call tech for more info. I called the service tech line and got an operator who again took me back to square one on the whole issue. I tried to explain that I have had repair techs at the house and they have said that the problem is with the line outside. All I was trying to find out was whether or not this line was in the plans to get repaired or not. He skirted that issue and eventually passed me to someone else who again, took me back to square one. This guy said I should be able to get at least 7 mbps ( never heard that before ) and finally he said that the problem is with the phone line, not the internet line and I would have to call 611 to have a repair?!?!?!?!    I have one ( 2 wire ) line from Bell that enters my home. At this point I was very frustrated and still trying to find out if Bell had any plans to repair the line.. and got nowhere.  After having house service techs tell me the problem is with the line  I am totally frustrated. And not for the first time. I know Rogers is not perfect either, but right now, I have never been so upset with Bell.  Richard Hol ",1
320383,19-JAN-12,18-JAN-12,Sabrine,,fr,174.92.86.121,marinierjg@sympatico.ca,14655310,000000122648540,5,4,,5
320384,19-JAN-12,18-JAN-12,Melissa,,en,174.91.237.33,krausj@bell.net,14654154,000000122648231,5,5,You guys are the best,5
320385,19-JAN-12,18-JAN-12,Kaouther,,fr,174.92.167.110,sebastien.gaureault007@sympatico.ca,14658432,000000122667544,3,5,,4
320386,19-JAN-12,18-JAN-12,James,,en,70.26.117.108,rramshaw@sympatico.ca,14658006,000000122658989,4,4,Desist from blocking my email account.,3
320387,19-JAN-12,18-JAN-12,Marc-andre,,en,70.48.69.252,bflaro@sympatico.ca,14648408,000000122645351,5,5,"Nothing more could have been done.  Marc was extremely helpful and very pleasant to deal with.  He answered all my questions, and even encouraged me to ask more.  Great customer service!",5
320388,19-JAN-12,18-JAN-12,Aroua,,fr,76.67.188.90,jeanguy.lefrancois@sympatico.ca,14652972,000000122643037,2,1,"changer de ton, pour aviser la panne de réseau local pour internet. ",4
320389,19-JAN-12,18-JAN-12,Rod,,en,184.147.124.108,gwennie@bell.net,14651976,000000122659811,4,2,Brief call - looking for ipad assistance.,4
320390,19-JAN-12,18-JAN-12,Khalil,,fr,76.67.188.90,jeanguy.lefrancois@sympatico.ca,14652974,000000122643915,4,1,,5
320391,19-JAN-12,18-JAN-12,Revathi,,en,64.229.183.6,jobydebelen@bell.net,14653356,000000122664118,4,4,active listening,4
320392,19-JAN-12,18-JAN-12,Nouha,,fr,76.65.48.55,daudelin.daniel@sympatico.ca,14649968,000000122648437,3,2,"Je ne sais pas! En me déconnectant du service Bell, ma messagerie semblait fonctionner mais un problème est survenu peu de temps après! Il a fallu qu'un de vos spécialiste intervienne un peu plus tard!",4
320393,19-JAN-12,18-JAN-12,Alvaro,,en,65.95.190.49,eugene.pfeifer@sympatico.ca,14651044,000000122665040,5,5,nothing,5
320394,19-JAN-12,18-JAN-12,Michael,,en,64.231.187.198,garvic.paradis@sympatico.ca,14651498,000000122650088,5,5,,
320395,19-JAN-12,18-JAN-12,Sylvie,,fr,206.172.0.205,yves.langevin@sympatico.ca,14660316,000000122660211,5,,"probleme répétitif depuis deux ans maintenant et incapable de le régler à cause du vieux réseau dans mon secteur.

tout a été fait,  prochaine étape je m'en vais chez la concurence",1
320396,19-JAN-12,18-JAN-12,Thierry,,fr,174.94.127.71,guy013@sympatico.ca,14651952,000000122645285,5,5,"Pour rejoindre un représentant par téléphone, beaucoup trop de transfers de départements. Bell devra simplifier l'accès par un numéro direct.",4
320397,19-JAN-12,18-JAN-12,Jose,,en,70.50.27.69,fairgary@sympatico.ca,14651100,000000122648787,5,5,Nothing,4
320398,19-JAN-12,18-JAN-12,Med Karim,,fr,65.93.155.6,deptra@sympatico.ca,14650266,000000122648157,5,4,La personne était patiente et à tout essayer .,5
320399,19-JAN-12,31-DEC-11,Dennis,,en,174.91.17.145,marylen@sympatico.ca,14435700,000000122240804,5,5,,5
320400,19-JAN-12,31-DEC-11,Dennis,,en,174.91.17.145,marylen@sympatico.ca,14435698,000000122241018,4,4,,3
320401,19-JAN-12,16-JAN-12,Monica,,en,67.71.2.210,avaneil@sympatico.ca,14621306,000000122588707,4,5,,4
320402,19-JAN-12,18-JAN-12,Mohamed Sabry,,fr,184.144.242.26,sylvainfauchon@sympatico.ca,14659158,000000122667699,1,1,"impatient et impolit 
demander a parler a un quebecois de ma province et impossible  ma fait faire des actions qui on empiré
bientot je quitte bell",1
320403,19-JAN-12,18-JAN-12,Carolina,,en,74.12.219.13,barbara.singer@sympatico.ca,14648192,000000122667900,5,5,"Really nothing for this call, it was perfect!
",5
320404,19-JAN-12,18-JAN-12,Ahmed,,fr,70.48.56.156,aidan_prefon@sympatico.ca,14647418,000000122662860,2,,,1
320405,19-JAN-12,21-DEC-11,Mahesh,,en,76.68.124.45,b_sinclair@sympatico.ca,14312772,000000122055423,4,5,,5
320406,19-JAN-12,18-JAN-12,Diedra,,en,70.30.34.113,bmsweet@sympatico.ca,14648532,000000122644955,2,1,Dierde tried to be helpful and direct me to a wireless modem but the Mobility Supervisor Wanda would not even listen to my plea to cancel my contract for a Turbo Hub Flex. I did not understand that this device was not at all what I needed. All Wanda said is I should have informed myself better. You should be the helpful experts not just out there to sell a product. ,1
320407,19-JAN-12,17-JAN-12,Carlos,,en,70.31.29.213,khormed@sympatico.ca,14639936,000000122623399,4,2,,4
320408,19-JAN-12,18-JAN-12,Ashley,,en,67.70.70.171,debbie.gary@sympatico.ca,14650146,000000122650991,5,5,There are so many buttons to press to get to a real person,4
320409,19-JAN-12,16-JAN-12,Khan,,en,76.71.91.47,dcossitt@sympatico.ca,14623144,000000122597741,3,4,"The customer care rep asked me what time she could call me to follow up on my service interruption.  I told her specifically what times I would NOT be home due to work and, both days, that is exactly when I was called.  I would have appreciated a one-on-one rather than a message just to confirm that the problem had, indeed, been fixed.  Although my Internet is now functioning, I have not had any  confirmation that the problem was fixed.",4
320410,19-JAN-12,12-JAN-12,Gloria,,en,184.147.41.77,rnboyd@sympatico.ca,14586778,000000122529333,5,4,,5
320915,20-JAN-12,19-JAN-12,Anne,,en,76.64.132.191,705jaycee@bell.net,14660447,000000122679566,1,1,"Friday, 20 Jan.2012. 
Absolutely disgusted with Bell & wish I could speak to a senior V ice President in person. on Jan. 19th I was on telephone from 11.45 to 3.30 p.m. with nothing being resolved. Was transferred from El Salvador to India to Philippines to Montreal to Hamilton, Ont.
I was a bell cust. for 25 years..then after some persuasion signed up again.
Look at my reports & Technicians call outs since Dec. 16th, 2011 when Bell technicians were on the property of 2185 Marine Drive (HCC #83) to ""replace ""old"" lines..there has been nothing but problems ever since & not only to me..
(see 1005 Marine Drive & others I don't enquire about)all regarding the Enterphone system & originally the land line.
It would be really nice to speak to a Canadian representative but am told ""this is not possible ma'am"" then I am put on hold for 20-35 minutes!!!!
I have a sheaf of notes, and always take names but sometimes they won't give them -or speak so fast.
I may have a Scottish accent but am computer literate and have worked for airlines and Thomas Cook and use the standard ""alphabet"" to spell out names - obviously I am of the older generation
No - sorry, Bell, something is lacking somewhere and you should make things easier. I called 1-866-317-3382 left 2 messages - no one returned my calls and I believe this is in ONTARIO?? ""Bell ""EXECUTIVE""(?) OFFICE. It certainly wasn't a ""snow"" day. Tried ""Frank"" at resolutions -m left 2 messages at
905-542-7126 -knowing he probably couldn't help but was desperate by this time.
My husband is in Sunnybrook Veterans hospital long term care - and is 92. How do you think he felt when my phone was busy from 11.45 to 3.30 and he couldn't reach me?
A ""Dianne"" was on site yesterday investigating I believe other Enterphone problems but couldn't come to me because there was no ""work order"".
A technician from ""GEM"" who services the Enterphone and fire panel spoke with her.
Eventually I was told from ""Sundar"" (India) and ""Angel"" (Philippines)  and ""Kevin"" Philippines - that Bell wouldn't accept my request for a work order & that it had to come from ""superintendent"".
Ridiculous we have Management & supers only attend to common elements in our condominium at Ennisclare.
We have a Board Member who was a Bell employee for over 30 years I believe & eventually I have ""pled my case"" & turned it over to him to do ""battle"" with this absolutely reprehensible state of affairs.
Your Survey came in at correct moment because it is better to ""let off steam"" in writing than having someone from Bell interject at every third word trying to appear officious - albeit in another country.
I apologise (with tongue in cheek) for this tirade but trust that some swift and professional attention will be paid to my complaint.
Bell OWES ME BIG TIME - after husband serving 5 1/2 years in Canadian Army at Monte Cassino North Africa & liberating Holland to make Canada & the rest of the world a better place to live.
",1
320916,20-JAN-12,19-JAN-12,Gautham,,en,67.70.161.14,collviv@bell.net,14663080,000000122679502,5,5,,5
320917,20-JAN-12,19-JAN-12,Joan,,en,64.231.224.66,jamesgrenda@sympatico.ca,14666168,000000122670728,4,4,,4
320918,20-JAN-12,18-JAN-12,Ghislain,,fr,65.94.3.209,y-TILMATINE@sympatico.ca,14660178,000000122649614,4,3,"...être moins gourmand et vous contenter d'augmentation tarifaire équivalent au coût de la vie.
Presque 9,5% d'augmentation quand l'indexation au coût de la vie est de 2,8%, c'est, pour le moins que nous puissions dire, malhonnête.",1
320919,20-JAN-12,19-JAN-12,Skander,,fr,67.70.51.78,christianvanier@sympatico.ca,14662856,000000122685618,5,5,nil,5
320920,20-JAN-12,19-JAN-12,Moses,,en,67.71.84.153,helen.bellamy@sympatico.ca,14665572,000000122680675,5,5,,5
320921,20-JAN-12,19-JAN-12,Gunson,,en,174.92.69.201,vicper@sympatico.ca,14673290,000000122678757,5,4,N/a,4
320922,20-JAN-12,19-JAN-12,Marco,,en,142.158.180.176,doug.paddick@sympatico.ca,14663998,000000122693443,1,1,1-2 2minutes on hold lead to 20 minutes and no help. Then the phone was answered and nobody spoke and could hear voices and noise in the background. This was rude and unacceptable. Answer phone and speak!!!!! Initial person heavy accent and a phone which aeemed to cut out.,2
320923,20-JAN-12,19-JAN-12,Lahouari,,fr,76.71.170.156,jocelyn.emond@sympatico.ca,14666800,000000122677794,5,5,,5
320924,20-JAN-12,19-JAN-12,Ruth,,en,65.93.46.250,william-kelly@sympatico.ca,14673516,000000122672278,1,1,"know whatr your talking about before you have me run all over the city looking for phone filters the first call was 10:08 not 11:08. The lady told me to go to any Bell store or Future shop and they would give me the filters free, the bell store doesnt carry them and the future shop had knoe idea what I was talking about. One hour and 15 min. of my time waisted and the gas on top , so you can see I am not to happy",1
320925,20-JAN-12,19-JAN-12,Radhika,,en,184.146.148.241,al_teliatnik@sympatico.ca,14661018,000000122687564,3,3,"More infor on what may have been the problem. Problem actually resolved itself.
",3
320926,20-JAN-12,19-JAN-12,Mario,,en,184.146.148.241,al_teliatnik@sympatico.ca,14661020,000000122688568,2,1,"call was dropped and there was no call back from the agent. Once again problem resolved itself for the time being??
",3
320927,20-JAN-12,19-JAN-12,Snehalatha,,en,70.31.48.45,geocorneil@sympatico.ca,14665022,000000122669454,4,5,"Nothing to do with the csr rep, but your system did not capture the correct time of the call. It was out an hour. That will throw your stats off.",4
320928,20-JAN-12,19-JAN-12,Nizar,,fr,76.69.174.180,clement.dugas@sympatico.ca,14662980,000000122681957,4,4,,5
320929,20-JAN-12,19-JAN-12,Marouen,,fr,76.69.174.180,clement.dugas@sympatico.ca,14662982,000000122686208,4,5,,5
320930,20-JAN-12,16-JAN-12,Dinesh,,en,184.71.87.170,jenken@sympatico.ca,14625904,000000122598674,1,1,"do what you said you were going to do.

if anyone reads this I am open to discuss further. Terribly upset with Bell - long time advocate - not so sure anymore - looking at other options/providers",1
320931,20-JAN-12,14-JAN-12,Naveed,,en,64.231.33.22,ron.esmith@sympatico.ca,14609874,000000122568147,5,5,,5
320932,20-JAN-12,19-JAN-12,Sana,,fr,174.95.125.148,robertchaine@sympatico.ca,14671270,000000122672115,4,5,rien,5
320933,20-JAN-12,17-JAN-12,Leni,,en,184.146.81.183,ozegovich@bell.net,14642810,000000122626431,4,3,,3
320934,20-JAN-12,19-JAN-12,Dawood,,en,72.38.81.3,steven.denice@sympatico.ca,14672500,000000122689541,3,3,Please my Bell modem.  The problem occured again this morning but I have not had time to call Bell and will not until Sunday.  There is something wrong with it and I want it replaced.,3
320935,20-JAN-12,19-JAN-12,Naim,,fr,67.68.249.114,leclerc-a@sympatico.ca,14667884,000000122684570,4,4,,4
321477,19-JAN-12,18-JAN-12,Sajid,,en,99.245.247.182,loftyk@sympatico.ca,14654738,000000122650873,5,4,"Spoke to several people,playing telephne tag,before getting to Sajid and then having the prolem understood and quickly addressed",4
321478,19-JAN-12,18-JAN-12,Kevin,,en,65.92.47.53,joseph.hodgson@sympatico.ca,14653530,000000122651642,5,5,,5
321479,19-JAN-12,18-JAN-12,Silumula Swathi,,en,65.93.109.142,hamengers@sympatico.ca,14652026,000000122665852,1,1,"after repeated attempts to understand Silumula, she told us she would call us back later.   She never did.  The problem with the tablet connecting to the internet is still unresolved - to repeat the problem to you, the tablet can find the Bell wireless, tablet says "" obtaining IP address . . . "" but never gets one.  This is what I was trying to tell Silumula.  Not sure if she understood.  If you can help me, reply to this email.",1
321480,19-JAN-12,18-JAN-12,Moncef,,fr,184.145.215.168,boivin8@sympatico.ca,14648574,000000122656323,4,4,,4
321481,19-JAN-12,18-JAN-12,Omar,,fr,65.93.158.31,france.thifault@sympatico.ca,14651300,000000122649157,2,1,Penser à m'envoyer un technicien avant  car depuis 5 jours j'avais des problèmes avec internet...,
321482,19-JAN-12,17-JAN-12,Daniel,,en,174.91.69.175,garays@sympatico.ca,14637394,000000122642024,5,5,nothing,5
321483,19-JAN-12,16-JAN-12,Elyes,,fr,70.53.214.221,marc.dugas@sympatico.ca,14627808,000000122609943,1,4,arretez de nous prendre pour des cons-on ne devrait pas etre dans l obligation de vous contacter 3 mois de suite pour s obstinner pendant 1 hre pour aboutir au resultat attendu,1
321484,19-JAN-12,18-JAN-12,Kranthi,,en,70.27.154.215,sallyhewson@sympatico.ca,14658220,000000122667575,3,1,Solve the issue.,3
321485,19-JAN-12,18-JAN-12,Ashley,,en,174.91.132.38,hets5250@bell.net,14652206,000000122656777,4,4,I am not happy to be still receiving notices to return a modemwhich I mailed back in December. Your rep tells me that the post office has no record of it. I think that mailing tnis item was a mistake,3
321486,19-JAN-12,18-JAN-12,Kanni,,en,74.12.181.242,mcabrita@sympatico.ca,14655618,000000122664412,3,2,The representative could have asked if I had already talked to Bell about this problem and saved both of us time before she escalated the call as should have happened almost immediately. ,4
321487,21-JAN-12,20-JAN-12,Lorie,,en,174.89.44.77,mbrok@sympatico.ca,14682146,000000122710045,1,1,When Bell executive office attempts to call late afternoon and fails to reach me they should not leave a message to recontact me the following Monday.  Another attempt should be made within 5 minutes.  The sense of urgency is lacking.  When I attempted to recontact the contact person at the 1-800 number trapped by my cell phone I was transferred to the Phillippines call center.  I asked Lorie if she would relate my concerns to be recontacted by the Toronto office to discuss this matter I was asked a myriad of questions rather than connecting me with the Toronto Office.  The contact person in Toronto was Sylvie!,
321488,21-JAN-12,20-JAN-12,Luis,,en,67.68.16.113,hollingers@sympatico.ca,14678982,000000122700755,5,4,KNOW MY HISTORY WITH YOU,3
321489,21-JAN-12,17-JAN-12,Mudilyar,,en,174.95.190.232,gjhogg@sympatico.ca,14637708,000000122640109,4,4,,4
321490,21-JAN-12,20-JAN-12,Slah,,fr,67.68.72.238,dlamonde@sympatico.ca,14677158,000000122704419,5,2,Le technicien m'a dit que tout était beau et que je n'avais aucun trouble. Il a très bien vérifié mon ordi en s'introduisant dans mon appareil. Il a été d'une efficacité. Rien à dire.,5
321491,21-JAN-12,20-JAN-12,Nourmene,,fr,107.1.92.66,michel.p.fiset@sympatico.ca,14682428,000000122703537,4,4,,3
321492,21-JAN-12,20-JAN-12,Houssemeddine,,fr,70.52.36.205,robert.gagnon24@sympatico.ca,14684492,000000122708789,4,5,"Le probleme c`est que le technicien de bell lorsqu`il est venu poser des cables ; a fait passer un cable en plein milieu d`un mur a 4 pieds de hateur !!!! RÉSULTAT JE DEVRAI REFAIRE UN TRAVAIL PROPRE & JE DEVRAI VIVRE AVEC UN ORIFICE VRAIMENT INACCREPTABLE DANS MON BUREAU",3
321493,21-JAN-12,20-JAN-12,Mehdi,,fr,69.159.88.58,karyotine@sympatico.ca,14680468,000000122710887,2,2,Oui régler min problème de piratage,3
321494,21-JAN-12,20-JAN-12,Pedro,,en,70.26.51.2,nicole-elvis@sympatico.ca,14683020,000000122715667,5,5,"Nothing, Pedro was a huge help. I have to say he was the best ""customer service rep"" I have ever dealt with.
Thank you. ",5
321495,21-JAN-12,20-JAN-12,Koussay,,fr,174.92.200.99,ginette.st-yves@sympatico.ca,14678442,000000122711967,5,5,Rien car il ma écouté et résolu mon problème en peu de temps.,5
321496,21-JAN-12,20-JAN-12,Alpha,,fr,69.159.164.166,luct@sympatico.ca,14681446,000000122707859,5,5,amiliorer mon internet qui gèle souvent quand je commence a naviguer,3
321497,21-JAN-12,20-JAN-12,Frank,,en,184.148.65.22,domdifranco@bell.net,14677228,000000122717626,4,5,,3
321498,21-JAN-12,20-JAN-12,Wayne,,en,76.67.115.156,leonbetty@bell.net,14681062,000000122704856,5,5,,4
321499,21-JAN-12,19-JAN-12,Kanni,,en,174.95.55.151,immaldor@bell.net,14665852,000000122689558,1,2,"Kinna, the person I spoke to wasn't sure of what she was doing, she unnecessarily put me on hold, and/or there was too much dead air, not sure what she was doing, I have to say hello several times to make sure she didn't hang up on me. It is fine to consult with someone but she should have let me know what was going on. The issue was not resolved, she suggested to download the Bell Internet Security Utility, I was able to download it and use it for a while. But that was never the solution to the problem. she promised to call back in 15 min, I asked to do it in 10, but she never called at all. Not even a follow up, especially after asking to download their program utility. Not a great tech support experience. ",2
321500,21-JAN-12,20-JAN-12,Rosa Maria,,en,74.198.9.213,cocevski@bell.net,14676394,000000122719613,1,1,,2
321501,21-JAN-12,20-JAN-12,Leslie,,en,69.157.21.245,ksimpson@sympatico.ca,14680780,000000122696097,1,4,"It took 5 days of no internet to solve a very simple problem which i eventually solved myself. Not one of your customer service reps could identify the problem, primarily because they were either in India the Philippines. Also there is NO 
CENTRAL tracking system that tells each customer rep what has happened on the call before. Very disorganized system and totally unsatisfactory for me. I have been a Bell customer for a very long time and I am very disappointed.",1
321502,21-JAN-12,20-JAN-12,Eric,,en,67.71.7.38,macfie@sympatico.ca,14681608,000000122702170,5,4,,4
321503,21-JAN-12,20-JAN-12,Nicole,,en,65.95.147.247,hulse777@bell.net,14679050,000000122702396,5,5,It was all good.,5
321504,21-JAN-12,20-JAN-12,Kaitlyn,,en,174.93.115.67,hotjam@sympatico.ca,14679000,000000122711532,5,5,none,1
321505,21-JAN-12,20-JAN-12,Mounira,,fr,76.67.205.173,l.delattre@sympatico.ca,14680830,000000122708426,3,4,Si vous envoyer une lettre nous demandant de vous appeler pourier vous au moins specifier quel service nous devons rejoindre plutot que de nous faire perdre notre temps avec vos boites vocal. Bell et bien simple!,2
321506,21-JAN-12,20-JAN-12,Rudys,,en,50.101.136.221,am.chouette@sympatico.ca,14674550,000000122696168,5,5,,5
319859,19-JAN-12,16-JAN-12,Estephania,,en,69.158.55.134,alan.frandsen@sympatico.ca,14620762,000000122601105,5,5,"Nothing. The customer rep was friendly, understood exactly what was wrong and took care of all my issues. That is the kind of service we all enjoy. ",5
319860,19-JAN-12,18-JAN-12,Abderrahmen,,fr,76.64.114.67,dgm1977@bell.net,14650310,000000122660059,5,5,parfait merci,5
319861,19-JAN-12,18-JAN-12,Nasra,,en,64.228.156.100,ckclune@sympatico.ca,14649376,000000122650285,5,5,,4
319862,19-JAN-12,18-JAN-12,Kamel,,fr,65.94.4.59,helenelemer@sympatico.ca,14652166,000000122661162,4,4,Rien,5
319863,19-JAN-12,07-JAN-12,Ameer,,en,184.147.130.59,gwar@sympatico.ca,14521766,000000122409452,1,1,"Phoned before you arrive. If you say you will return within half an hour or an hour please return or give us a call so we are not waiting for your return. Also, if you say you will be a our house between 5-9 pm don't show up at 3pm. And make sure the problem is fixed before you leave.",1
319864,19-JAN-12,17-JAN-12,Marc,,en,70.31.45.3,rledra@sympatico.ca,14643946,000000122623315,5,4,,5
319865,19-JAN-12,18-JAN-12,Richard,,en,76.64.209.122,louis.beausoleil@bell.net,14654792,000000122650244,5,4,Managed to be able to resolve the user name conflict without having to change my email address.  ,5
319866,19-JAN-12,16-JAN-12,Gloria,,en,64.66.230.203,wagonwheel08@sympatico.ca,14632204,000000122597866,5,4,,4
319867,19-JAN-12,18-JAN-12,Alyssa,,en,184.144.130.82,guada@sympatico.ca,14651930,000000122644444,5,5,,5
319868,19-JAN-12,18-JAN-12,Josh,,en,74.14.118.16,rkkwong@sympatico.ca,14657744,000000122663116,5,4,,4
319869,19-JAN-12,18-JAN-12,Yves,,fr,70.30.170.228,aelmidaoui@sympatico.ca,14647356,000000122659425,4,4,,5
319870,19-JAN-12,18-JAN-12,Emmanuel,,en,74.12.22.70,vpcocciardi@sympatico.ca,14659916,000000122660167,5,5,Nothing.  The telephone technicion was great.,5
319871,19-JAN-12,18-JAN-12,Gattu,,en,70.27.168.175,jimmcfarlane@bell.net,14653198,000000122655650,5,5,,5
319872,19-JAN-12,18-JAN-12,Houda,,fr,70.31.225.194,andre.comeau1@sympatico.ca,14647758,000000122645483,5,5,me transféré moins de fois d'un département à l'autre tous les gens à qui j'ai parlé ont très bien. Seulement il fallu que je parle à 3 personnes différentes. C'est beaucoup.,4
319873,19-JAN-12,16-JAN-12,Jesus,,en,76.67.17.195,jliz.lee@sympatico.ca,14626094,000000122612114,5,4,,5
319874,19-JAN-12,18-JAN-12,Marouen,,fr,174.92.246.253,colibri42@sympatico.ca,14649548,000000122647169,3,4,,4
319875,19-JAN-12,18-JAN-12,Kathy,,en,76.69.29.106,louthompsett@sympatico.ca,14654860,000000122653678,1,1,Employ people who are a little more cheerful and helpful in customer support!,3
319876,19-JAN-12,15-JAN-12,Med Mehrez,,fr,69.159.163.51,pi.gregoire@sympatico.ca,14618040,000000122582577,5,5,,4
319877,19-JAN-12,19-JAN-12,Ana,,en,184.146.153.184,diane.fassel@sympatico.ca,14650342,000000122668722,5,5,,5
319878,19-JAN-12,18-JAN-12,Vijay,,en,76.70.51.57,jangrant@sympatico.ca,14652762,000000122649757,4,4,Nothing - I was quite impressed with the service.,5
319879,19-JAN-12,18-JAN-12,Rehana,,en,184.146.145.75,davehooper@sympatico.ca,14649988,000000122645130,4,4,,4
319880,19-JAN-12,18-JAN-12,Vincent,,en,65.93.103.170,jebright@sympatico.ca,14653024,000000122660065,5,5,,5
319881,19-JAN-12,17-JAN-12,Danielle,,en,65.93.99.69,mo.cleary@sympatico.ca,14642112,000000122622535,5,5,When I called in October to complain that Telus had a better offer that I was considering I was told they could take $5 off my bill - but Telus was offering SIGNIFICANT reduction - perhaps all your personnel could be aware of other loyalty offers as nothing else was offered until I called to complain that the $5 was not even taken off. I was seriously considering cancelling but then was offered a great reduction. Possibly you could offer reductions without customers getting to the point of cancelling due the high costs of retaining a land line and Internet - my bill was over $100 and now has been reduced to half of that. You should not have to call and complain to get a price reduction. discounts should be passed on to the consumer - especially when they are for customers with a long term relationship with Bell - in my case since 1962 we have  had this phone number in our family.,5
319882,19-JAN-12,16-JAN-12,William,,en,174.94.30.55,rgast@sympatico.ca,14630042,000000122613100,5,5,,5
319883,19-JAN-12,18-JAN-12,Henry,,en,70.50.80.62,bobduvall@sympatico.ca,14648564,000000122654736,5,5,nothing,5
319884,19-JAN-12,16-JAN-12,Gregorio,,en,67.68.138.77,emarsden@sympatico.ca,14623882,000000122596898,4,4,,5
319885,19-JAN-12,18-JAN-12,Heithem,,fr,70.52.51.107,nicholas.sheehy@sympatico.ca,14656364,000000122666083,2,1,"La personne à qui j'ai parlé ne semblait pas savoir quoi faire pour régler mon problème.  Après plusieurs minutes il a arrêté de parler mais j'entendait des bruits à l'autre bout de la ligne (taper sur un clavier etc..) et le conseiller a arrêté de répondre.  Je demansais si quelqu'un était à l'autre bout du fil et rien.... après 5 minutes j'ai raccroché.  

Plus tard j'ai rappelé une deuxième fois: Appel à 21:06:59 le mercredi 18 janvier 2012 (référence no 122666577) 

Cette fois-ci le conseiller semblait beaucoup plus technique et a reglé mon problème sur le champ et me tranférant au centre de vérification (?)",
319886,19-JAN-12,18-JAN-12,Ericka,,en,184.145.32.15,danny.yu@sympatico.ca,14649898,000000122665467,5,5,,5
319887,19-JAN-12,18-JAN-12,Stephane,,en,174.92.90.195,zahedk@sympatico.ca,14660354,000000122655968,4,3,I have been informed by Bell that my internet charge will increase at $2 from January 2012 but instead of that it have been increase for $4 and the client service hasn't able to explain properly this change.,4
319888,19-JAN-12,18-JAN-12,Edgar,,en,70.50.63.80,norm.sof@sympatico.ca,14656482,000000122656406,4,4,,4
319889,19-JAN-12,18-JAN-12,Heithem,,fr,67.68.194.27,favreaup@sympatico.ca,14651152,000000122661113,5,5,,5
319890,19-JAN-12,18-JAN-12,Gayathri,,en,50.101.76.44,newmasbill@sympatico.ca,14656344,000000122656988,5,5,,4
319891,19-JAN-12,18-JAN-12,Naveen,,en,69.158.24.161,rjsjr@bell.net,14657734,000000122665597,3,1,,3
319892,19-JAN-12,14-JAN-12,Baltharaj,,en,74.198.87.127,m.romero@sympatico.ca,14607758,000000122563873,1,1,Perhaps educate your IT to learn how to listen to your customers better.,1
319893,19-JAN-12,17-JAN-12,Alex,,fr,174.92.232.243,raymond_depratto@sympatico.ca,14643642,000000122630396,3,2,,4
319894,19-JAN-12,17-JAN-12,Afef,,fr,174.92.232.243,raymond_depratto@sympatico.ca,14643644,000000122629481,3,2,,4
319895,19-JAN-12,18-JAN-12,Mohammed,,en,65.95.188.124,ddazzz@sympatico.ca,14650112,000000122652608,4,4,,4
319896,19-JAN-12,18-JAN-12,Abderrahmen,,fr,74.15.215.44,marie.garon@sympatico.ca,14655264,000000122657869,5,4,,4
320411,19-JAN-12,16-JAN-12,P Senthil,,en,184.148.115.142,cjmcewen@sympatico.ca,14622548,000000122602211,1,1,"Bell randomly, and without any reason, cut off our internet.  DO NOT CUT OFF SERVICES FOR NO REASON. Seriously, this shouldn't even be something that needs to be said.  But it does, over and over again.  When is Rogers coming to our area?  Bell is the worst possible service provider.  OUR INTERNET WAS CUT OFF FOR NO REASON.  DON'T CUT OFF SERVICES. ",1
320412,19-JAN-12,18-JAN-12,Marwa,,fr,67.68.88.54,danipier@sympatico.ca,14649888,000000122643532,4,4,,4
320413,19-JAN-12,18-JAN-12,Douglas,,en,67.68.212.133,rcmp1@sympatico.ca,14657526,000000122646730,1,1,Answer your client,2
320414,19-JAN-12,18-JAN-12,Mohsen,,fr,174.93.164.129,pierre.lecocq@sympatico.ca,14657070,000000122664805,5,5,,5
320415,19-JAN-12,18-JAN-12,Fatma Sawcen,,fr,174.89.240.75,linda.diamond@sympatico.ca,14654622,000000122645002,2,1,"Régler le problème.  Je l'ai réglé moi-même après avoir passé plus d'une demi-heure au téléphone avec votre préposé. Il suffisait de revenir à une version antérieure de Internet Explorer, puis de la mettre à jour. Pour une raison inconnue, tout fonctionnait bien à la fermeture de l'ordinateur, puis le lendemain matin, Internet Explorer ne fonctionnait plus!",2
320416,19-JAN-12,18-JAN-12,Manuel,,en,70.31.78.64,dougrogers@sympatico.ca,14650562,000000122645538,3,3,"agent sounded bored, only answered questions, didn't try to sell product.",4
320417,19-JAN-12,18-JAN-12,Manuel,,fr,70.24.183.77,diane.lafrance@sympatico.ca,14650348,000000122648316,5,5,,5
320418,19-JAN-12,18-JAN-12,Hechmi,,fr,74.12.222.144,luclamy@sympatico.ca,14654928,000000122660896,5,5,rien de plus,3
320419,19-JAN-12,18-JAN-12,Alvin,,en,76.67.159.201,roberto.lara@sympatico.ca,14657846,000000122650463,4,4,,4
320420,19-JAN-12,17-JAN-12,Kristen,,en,65.95.48.188,cprocejus@sympatico.ca,14635501,000000122620199,5,5,lower monthly $$,5
320421,19-JAN-12,18-JAN-12,Tejaswvi,,en,70.31.42.39,bud81@bell.net,14648788,000000122663417,4,4,"I feel that my problem has been resolved
at this time but I am not confident that
the external lines feeding this property are reliable. 
My answer to question 4.will depend entirely on the future reliability of the incoming service.Your customer service reps. are always very helpful.",
320422,19-JAN-12,18-JAN-12,David,,en,184.148.152.105,daw2@bell.net,14650066,000000122658459,5,5,,5
320423,19-JAN-12,13-JAN-12,Dilip,,en,174.91.88.30,carol.davis2@sympatico.ca,14591162,000000122549202,5,5,My questions were answered so I was satisfied.,4
320424,19-JAN-12,18-JAN-12,April,,en,76.64.76.169,jwilliams01@bell.net,14653746,000000122655022,3,2,It seems that Bell Internet service gives you the equipment and then you are on your own.  My previous provider that I had for 14 years went beyond with technical support.  What are seniors to do!!!,1
320425,19-JAN-12,18-JAN-12,Sondes,,fr,174.93.204.167,rtyu@sympatico.ca,14658050,000000122644513,4,3,"j'ai demander de faire la mise à jour du modem avec firefox,celui ou celle m'a demander de le faire avec internet explorer,que je n'utilise presque jamais et ça fonctionner le temps d'un clic de souris et je l'ai refait avec firefox et fonctionne très bien,tout ce tralala,parce que j'avais perdu mon mot de passe du modem,mais cette personne à très bien fait pour le problème que j'avais,j'ai rien à lui reproché.

                               merci",5
320426,19-JAN-12,17-JAN-12,Jeffery,,en,74.12.234.130,jimjamieson@sympatico.ca,14639102,000000122639737,1,1,Train your CSR's some basic customer service skills. He was rude and of no help at all. I told him I expect a call from his supervisor as soon as possible.,1
320427,19-JAN-12,18-JAN-12,Sudheer,,en,70.51.112.7,dnmorland@sympatico.ca,14650454,000000122653440,5,5,,5
320428,19-JAN-12,19-JAN-12,,,en,174.92.15.188,,,,4,4,,5
320429,19-JAN-12,17-JAN-12,Sowmya,,en,70.30.147.161,starcevic.branko@sympatico.ca,14645222,000000122637878,5,5,,4
320430,19-JAN-12,18-JAN-12,Juan,,en,70.26.42.110,cages@sympatico.ca,14648886,000000122665393,5,5,"Nothing, Juan was friendly and informative.  As this was the third time with this problem hopefuly what Juan did fixed it for good.",5
320431,19-JAN-12,11-JAN-12,Jamel,,fr,184.144.175.201,carolebussieres@sympatico.ca,14564412,000000122496911,5,5,,5
320432,19-JAN-12,18-JAN-12,Houcem,,fr,184.144.227.187,murraynormand@sympatico.ca,14656276,000000122655718,2,2,,1
320433,19-JAN-12,15-JAN-12,Nischal,,en,70.31.83.124,leegardner@sympatico.ca,14616374,000000122573602,5,5,,3
320434,19-JAN-12,18-JAN-12,Aroua,,fr,184.145.253.111,ynhc@sympatico.ca,14660234,000000122649253,4,5,,4
320435,19-JAN-12,17-JAN-12,Michael,,en,65.94.201.160,cvprice@sympatico.ca,14635579,000000122627537,4,4,,5
320436,19-JAN-12,16-JAN-12,Jay,,en,64.228.214.70,gdestunis@sympatico.ca,14624530,000000122597213,4,4,"The rep was very helpful and courteous.

We appreciate the time he gave us in order to resolve the issue.

thank you",5
320437,19-JAN-12,18-JAN-12,Imran,,en,174.92.59.57,joyceboyd@sympatico.ca,14653570,000000122662051,5,5,"I was very pleased with Imran I do not see well and I found he took time to correct my probhlem with my email 
Great work thanks Imran again ",5
320438,19-JAN-12,17-JAN-12,Ahmed,,fr,69.157.178.71,sbeauchamps@sympatico.ca,14644626,000000122631189,4,3,,5
320439,19-JAN-12,18-JAN-12,Jose,,en,70.27.80.38,hshea5@sympatico.ca,14652328,000000122661188,3,3,"I do not want internet e-billing, but it was checked for me. My internet name was not changed as requested. I will be calling back. ",3
320440,19-JAN-12,18-JAN-12,Jessica,,en,70.54.83.102,p.nutis@sympatico.ca,14656666,000000122654688,5,5,Nothing,5
320441,19-JAN-12,18-JAN-12,Snehalatha,,en,70.54.101.175,sweetlove@bell.net,14659106,000000122643354,4,4,,5
320442,19-JAN-12,18-JAN-12,Juliio,,en,207.216.52.197,jl.ross@sympatico.ca,14653252,000000122660032,5,5,Thanks to Julio.  He helped where a previous inquiry and tech person told me it couldn't be done.  Let Julio educate the others to his level!,5
320443,19-JAN-12,18-JAN-12,Priyanka,,en,208.90.103.250,dlsutherland@sympatico.ca,14650430,000000122645574,2,2,I feel that since we live in Canada that when we call for service we should be talking to some who lives and pays taxes in Canada.  I have a difficult time accepting that this practice is continuing.  We have been Bell customers for all our lives and in the last few years have been thoroughly disappointed in the service we are receiving in regards to the Internet/Satellite Dish and our Mobility.  ,1
320444,19-JAN-12,17-JAN-12,Elmer,,en,65.95.152.181,johnston.co@sympatico.ca,14639344,000000122640472,5,5,perfect service,5
320445,19-JAN-12,18-JAN-12,Iris,,en,76.67.164.180,eugene.marc@sympatico.ca,14651042,000000122646280,5,4,,5
320446,19-JAN-12,18-JAN-12,Dan,,en,65.94.134.159,joseph.delconte@sympatico.ca,14653528,000000122660435,5,4,,4
320447,19-JAN-12,18-JAN-12,Frank,,en,174.95.10.25,larrygj957@bell.net,14654362,000000122657460,4,4,I have a problem connecting to the inter net in the US with Bell inter net. I spoke to e Bell technician but I could hardly hear him. ,4
320448,19-JAN-12,27-DEC-11,Rocco,,en,184.148.181.190,jhjackson@sympatico.ca,14379110,000000122140767,1,1,,1
320936,19-JAN-12,18-JAN-12,Andrew,,en,174.89.132.179,turveyk@sympatico.ca,14659680,000000122650967,2,1,"I have been forced to change my rural Internet service.  I am very unhappy with the inconvenience and timeline.  When I called, I was on hold for 54 minuts which I feel is unacceptable.  I will give this new service a try, but will be moving to aan area with Rogers availability within a year and will reassess at that time.  It seems that Bell could care less about it's service to me and although this new system is supposed to work much better, time will tell.  I do not like to have my decisions made for me!",2
320937,20-JAN-12,19-JAN-12,Kevin,,fr,174.94.102.163,ahmed.taiab@sympatico.ca,14660962,000000122680409,5,5,"Problème qui traîne depuis au moins 4 mois et qui a été réglé , je l'espère , par Mr Kevin .",5
320938,20-JAN-12,19-JAN-12,Khalil,,fr,132.210.211.85,famillecantin@sympatico.ca,14664502,000000122675281,3,2,Peu de plus - problème de settings de réseau sans fil réglé par le technicien de chez Apple.,4
320939,20-JAN-12,19-JAN-12,Aaron,,en,64.229.156.185,rlsa48@sympatico.ca,14671184,000000122675011,1,1,something.......anything,1
320940,20-JAN-12,19-JAN-12,Sergio,,en,174.94.20.107,leslie.watts@sympatico.ca,14667942,000000122693277,5,5,Nothing my problem was looked after by your Tech.He was excellent,5
320941,20-JAN-12,19-JAN-12,Diana,,en,64.231.168.107,jean.noronha@sympatico.ca,14666402,000000122683713,2,4,"After 40+ years as a customer with Bell I was hesitant to change service providers.  What prompted me to change was the indifference of the customer service reps. who cancelled the TV order that was placed along with home phone line and internet for my upcoming move.  Because I cancelled the TV order, I then became ineligible for the installation charge to be waived or any other discounts for the 2 services I was keeping. Yet when I called back to cancel the home phone line and internet, 50% discounts were offered!  However, when I insisted on cancelling, the attitude of the C.S. reps changed, almost bordering on rude.  Will I change back to Bell, probably not.  Maybe the C.S. reps in the Loyalty Dept. should be made to understand the meaning of the word ""Loyalty"" and how to get their long term customers to stay or return to Bell!",3
320942,20-JAN-12,17-JAN-12,Ashok,,en,70.51.53.216,rhmartin@sympatico.ca,14643816,000000122633815,4,5,,5
320943,20-JAN-12,17-JAN-12,Jonathan,,en,174.91.28.196,maiedema@bell.net,14641136,000000122630454,5,5,,5
320944,20-JAN-12,17-JAN-12,Mohammed,,en,70.31.14.131,thegregors@sympatico.ca,14645748,000000122632049,2,4,To put the jack where it was not in another room. ,5
320945,20-JAN-12,19-JAN-12,Milo,,en,174.93.9.51,mkkarlik@bell.net,14669376,000000122674011,1,1,I am very disappointed that nothing could be done for my computer problem,2
320946,20-JAN-12,19-JAN-12,Victoria,,fr,70.51.196.42,claudettepare@sympatico.ca,14662958,000000122691641,4,3,Pas certain que la personne a bien compris le problème,4
320947,20-JAN-12,19-JAN-12,Emylie,,fr,70.55.133.3,popy@bell.net,14670642,000000122679809,5,5,a la fin de mon premier contrat avec bell internet.  Bell aurait du me contacter pour savoir si je reprenait un contrat d'un ans pour profiter des rabais. je sens que je me suis fait floué.,3
320948,20-JAN-12,18-JAN-12,Irving,,en,64.228.43.185,gk.watt@sympatico.ca,14651764,000000122659171,5,1,"Solved the problem - I spent two weeks talking to Bell and Apple without being able to connect to the internet  Finally I found on the computer a suggestion  - to try plugging the computer straight into the wall rather than into the power bar.  Immediate success in connecting.  The computer itself had worked perfectly throughout, so it was not clear what had happened that the intermediary power bar should cause ""Authentication failed""
Could I suspect Bell of changing the rules?   It was a dreadful waste of my time and yours.",4
320949,20-JAN-12,18-JAN-12,Ali,,en,69.157.2.177,norm.pepper@sympatico.ca,14656480,000000122656485,5,4,,4
320950,20-JAN-12,19-JAN-12,Ali,,en,76.64.199.95,oberland@bell.net,14670008,000000122683463,5,5,,5
320951,20-JAN-12,19-JAN-12,Manel,,fr,70.53.170.241,andygreg@sympatico.ca,14661296,000000122675864,5,5,Rien de mieux servit avec professionalisme,5
320952,20-JAN-12,19-JAN-12,Sam,,en,74.15.37.78,pandvchevrefils@sympatico.ca,14670176,000000122673798,2,1,"understand where we are in relation to where they are.Ontario is a large province. Our problem was not what they thought it was and we would have been without internet service for a long time if we had listened to them.Fortunately our local Bell officewas able to rectify the problem which was not what the tech said it was. Why would he not call our local office and ask them to check it out instead of ""mailing "" the piece of equipment. Our Kenora BELL is a far better service provider than the teck support. I am talking service, not personel.",2
320953,20-JAN-12,18-JAN-12,Med Lassaad,,fr,184.145.219.67,denis__vallee@sympatico.ca,14650218,000000122661071,4,4,,5
320954,20-JAN-12,19-JAN-12,Gustavo,,fr,174.91.243.154,normanh@sympatico.ca,14669940,000000122671279,5,5,tres bon technicien,5
320955,20-JAN-12,19-JAN-12,Brett,,en,65.95.45.56,jlmm@sympatico.ca,14666706,000000122678095,3,3,"Being such along time customer,I shouldn't have to come begging for better rates because of your competition.YOU SHOULD BE LEARNING WHAT LOYALTY REALLY MEANS.I understood from your personnel yesterday this promotion is valid for one year.I hope we do not have to negotiate again for better rates next year.I would rather stay with you,but enough is enough.Thanks for your consideration.",4
320956,20-JAN-12,19-JAN-12,Alvin,,en,70.31.57.180,griggde@sympatico.ca,14665344,000000122679763,3,3,Start caring about your existing customers!  Some loyality to customers such as myself who have been with Bell for 34-years would be a significant improvement!  Get your invoicing system straightened out and stop calling us for money every single week!,2
320957,20-JAN-12,18-JAN-12,Sahali,,fr,74.15.200.113,jeanmarcpellerin@bell.net,14652992,000000122644995,3,4,"Informer comment procéder avec Bell.

Arrêter de me téléphoner car j'ai déjà répondu à 8 appels.",3
320958,20-JAN-12,19-JAN-12,Sana,,en,184.146.109.194,themahers@sympatico.ca,14672888,000000122670252,3,3,"Improve diction, offer a credit as I would be without service for a number of days, Speedier delivery of replacement parts.",4
320959,20-JAN-12,19-JAN-12,Gloria,,en,174.91.3.81,louisdoreeneizenga@sympatico.ca,14668202,000000122694031,5,5,,5
320960,20-JAN-12,19-JAN-12,Sukumar,,en,70.30.28.9,gary.versluis@sympatico.ca,14664934,000000122694237,3,1,"the customer care provider had trouble with headset and i could hardly hear him as well which complicated his accent.we never did find the problem.I resolved it myself by shutting down my computer after i reset the modeum and turning the computer back on.I have having trouble since i changed packages and i have had to reset my modeum several times.So far not a happy customer for what i am paying for and am going to be looking around, which is too bad as i have been very loyal to bell",2
320961,20-JAN-12,19-JAN-12,Aswathy,,en,184.148.114.148,john.salt@sympatico.ca,14666890,000000122679367,4,4,Nothing,4
321507,18-JAN-12,17-JAN-12,Alejandro,,en,65.92.145.134,kcem@sympatico.ca,14639796,000000122641495,5,4,,4
321508,18-JAN-12,14-JAN-12,Jessica,,en,174.92.12.236,scdcmusic@bell.net,14610238,000000122564003,5,5,"Because of my age, 81, I had some problem hearing some words.
.",5
321509,18-JAN-12,10-JAN-12,Salma,,fr,65.94.188.70,nycko@sympatico.ca,14558268,000000122457455,4,3,je veux juste dire que le comte n'est pas a Mr.Pathel mais bien a Mme Dupont merci de corriger l'erreure ,4
321510,18-JAN-12,17-JAN-12,Joseph,,en,174.95.21.190,j-almog18@sympatico.ca,14638485,000000122629205,1,1,,
321511,18-JAN-12,17-JAN-12,Jason,,en,70.29.110.111,crytwinski@sympatico.ca,14635550,000000122622424,5,5,CANT THINK OF ANYTHING,5
321512,18-JAN-12,17-JAN-12,Melvin,,en,174.91.221.56,mopp2@sympatico.ca,14642204,000000122633663,5,5,,5
321513,18-JAN-12,17-JAN-12,Ameer,,en,184.148.84.247,bev.ki@sympatico.ca,14634238,000000122631571,5,5,I don't think there was anything the lady could do to improve an already excelent experience.,5
321514,18-JAN-12,17-JAN-12,Sudhakar,,en,69.156.98.41,chickade@sympatico.ca,14635140,000000122625809,5,5,"Shdhakar was very helpful and in my opinion he went the ""extra mile"" to see that my rather involved issue was completely resolved and  to my satisfaction. I have been a bell customer since 1981 and have four services and it felt like that loyalty was taken into consideration. I am very pleased and have already told a couple of my associates how pleased I was with this service from Bell     ",5
321515,18-JAN-12,14-JAN-12,Nadim,,fr,74.12.166.118,rachel.denis@sympatico.ca,14609438,000000122561724,4,5,rien,4
321516,18-JAN-12,17-JAN-12,Ammar,,fr,70.29.217.143,caronmanon@sympatico.ca,14634886,000000122623255,4,4,,5
321517,18-JAN-12,17-JAN-12,Iris,,en,174.95.61.139,iarnold@sympatico.ca,14638370,000000122626993,5,5,"nothing other than a sense of humour or a feeling of relaxation from the rep would have been nice. perhaps she was recently hired. her service technically was excellent but stilted. I was Ok but others may have felt uncomfortable.Sometimes I had to ""lead"" her.  ",4
321518,18-JAN-12,08-JAN-12,Elmer,,en,174.93.32.237,g.jain@sympatico.ca,14530480,000000122417961,5,5,Wait time before rep took call -- needs to be shorter ,5
321519,18-JAN-12,17-JAN-12,Jay,,en,70.26.103.45,don.ly@bell.net,14636304,000000122617182,4,4,The rep. could be more friendly. He helped but sounded like he didn't wanted to.,4
321520,18-JAN-12,17-JAN-12,Sergio,,en,69.156.97.127,m.xanthos@bell.net,14641014,000000122631143,4,4,,5
321521,18-JAN-12,17-JAN-12,Milo,,en,184.145.6.162,cmansfield@sympatico.ca,14635374,000000122626658,5,4,"My interests were competently attended to. The service person was courteous, well informed and professional. He expedited the courier shipment of a modem/router and detailed what to do when it arrived. The carrier has informed me that it will be delivered tomorrow. 

Thanks  As for # 4 below,,, things are getting better. My faith is returning.",4
321522,18-JAN-12,10-JAN-12,Hector,,en,74.15.57.26,dg.kryhul@sympatico.ca,14551392,000000122478931,2,3,"The phone representative I spoke with had terrbile people skills.  He told me there was nothing wrong with the Bellinternet but rathe it was my computer.  He did not listen well I had to repeat several times.  He finally agreed it was not my computer. He told me a new modem would be sent to me.
I all the years I have dealt wiht Bell Internet or other Bell services I have never been treated this way.
If this had been my first call to Bell as a new customer I would have stopped being a customer.",3
321523,18-JAN-12,17-JAN-12,Walim,,fr,67.68.132.177,marieadube@bell.net,14641312,000000122634560,4,5,,5
321524,18-JAN-12,15-JAN-12,Temsu,,en,65.95.22.201,foghorn46@sympatico.ca,14614396,000000122586130,5,5,Used someone from Canada for tech support.,2
321525,18-JAN-12,05-JAN-12,Mohamed,,fr,74.15.112.148,rai_chiu@sympatico.ca,14500344,000000122359892,5,5,,5
321526,18-JAN-12,17-JAN-12,Ghaleb,,en,174.95.226.213,mandr5@bell.net,14641180,000000122630720,5,5,,5
321527,18-JAN-12,17-JAN-12,Grace,,en,174.95.226.213,mandr5@bell.net,14641182,000000122630171,5,5,,5
321528,18-JAN-12,16-JAN-12,Vijay,,en,184.144.11.162,williamsheppard@sympatico.ca,14632334,000000122594722,4,4,"Much happier when we could talk to Folks in Canada, before Bell went off shore, that was sad..

Cheers,   William.......",4
321529,19-JAN-12,17-JAN-12,Marga,,en,174.48.64.148,bill.ashton@bell.net,14634296,000000122622712,4,4,,4
321530,19-JAN-12,16-JAN-12,Mohamed,,fr,184.147.254.112,pierrelahaie@bell.net,14629560,000000122601663,5,5,"vous avez un tres bon service
mais vo prix  son tres élever",4
321531,19-JAN-12,18-JAN-12,Balaji,,en,70.24.212.166,fendi@sympatico.ca,14651186,000000122656086,5,5,,5
321532,19-JAN-12,18-JAN-12,Sharon,,en,70.24.212.166,fendi@sympatico.ca,14651188,000000122656201,5,5,,5
321533,19-JAN-12,18-JAN-12,Jamel,,fr,184.145.175.229,proulx.fournier@sympatico.ca,14657238,000000122664246,5,5,"Rien de plus, tout est rêglé.",5
321534,19-JAN-12,17-JAN-12,Christopher,,en,64.231.15.33,cmpritchard@sympatico.ca,14635388,000000122632471,4,3,,3
321535,19-JAN-12,18-JAN-12,Dilli,,en,174.95.138.55,darrowby@sympatico.ca,14649958,000000122643016,5,5,"The technician's name was Dilly. He could not have done anything better. Previously I've had a lot of bad experiences with Bell, but Dilly restored my faith in your company. You should have more people like him working there. Unfortunately the previous time I called Bell a lady tried to help me and she wasn't as good as Dilly - so I think you still have a long way to go in your customer support. I have had a lot of technical issues with Bell and do not recommend your service. This by no means reflects the service I received from Dilly - he solved the problem in record time and did an excellent job!",3
321536,19-JAN-12,18-JAN-12,Eric,,fr,76.69.176.14,rogerbeaupre@bell.net,14657908,000000122644227,5,5,Rien pour le moment,5
321537,19-JAN-12,18-JAN-12,Joelle,,en,70.31.154.120,soans@sympatico.ca,14658734,000000122643316,5,4,Let you know later,5
321538,19-JAN-12,18-JAN-12,Dilli,,en,207.219.69.233,d_davidson@sympatico.ca,14649776,000000122642917,2,2,asked more questions and not have so quickly shuffled problem to aother department,2
321539,19-JAN-12,18-JAN-12,Karthika,,en,70.24.169.145,j-g.steele@sympatico.ca,14652548,000000122662678,2,1,fix the problem with my bell security service,2
321540,19-JAN-12,18-JAN-12,Ibtissem,,fr,70.49.78.14,alain.thibeault@sympatico.ca,14647482,000000122666390,4,5,"Ce fut OK


",4
321541,19-JAN-12,18-JAN-12,Denise,,en,67.71.92.77,strodger@bell.net,14658996,000000122649421,5,5,"every went well ,don't change anything",5
321542,19-JAN-12,18-JAN-12,Kathy,,en,70.26.160.64,seatonm@sympatico.ca,14658420,000000122665874,5,5,Nothing..,5
321543,19-JAN-12,18-JAN-12,Pascal,,fr,65.92.80.155,dave.zako@sympatico.ca,14649986,000000122661246,4,4,,4
321544,19-JAN-12,18-JAN-12,Mohamed,,en,64.229.134.90,annie.laflamme@bell.net,14647878,000000122647242,5,5,have a better internet connection at better price but i'll see with the new one i have now. supposed to be the internet fiber.....,4
319897,21-JAN-12,20-JAN-12,Lorie,,en,174.91.34.248,ralph_shipton@sympatico.ca,14684064,000000122705514,5,5,"DELIVER AS PROMISED-- I rec'd a call from one of your marketing reps on Jan 17/12 After a conversation with him I ordered the upgrade to my internet to -Fibe 16. It was to be installed Jan 20 after I had to make a change to the original date the installer was to arrive.(confirmation 0122646151) The Technician/installer did not turn up. I phoned Bell(Lorie)confirmation 122705514,she apologized and changed the date to Jan 21. Again the tech/installer did not turn up . Both days I have had to stay at home waiting for the Tech which on Jan 21 interrupted my sched.and nobody appeared. At this point I am going to CANCEL the installation of Fibe 16 as my patience has worn thin and I'm not about to waste another day waiting for a non-show!!  I do not want you to hold this against your rep Lorie as she was very polite and helped all she could to sched another date etc.  ",2
319898,21-JAN-12,20-JAN-12,Khan,,en,74.12.218.180,t.w.smith@sympatico.ca,14685908,000000122700736,5,5,,5
319899,21-JAN-12,20-JAN-12,Neha,,en,74.15.33.96,lloyd.culhane068@sympatico.ca,14681234,000000122699722,3,3,"I am not happy about my sound card being taken out of service,now I have no sound.",3
319900,21-JAN-12,20-JAN-12,Karen,,en,70.30.35.47,mavrick1@sympatico.ca,14682118,000000122711428,1,1,My phone is out again. It is definately a bell problem. The phone works one minute then it doesn't. We have called in on another (cogeco) phone and complained. We went to bed last night no phone or internet. This morning we had phone then finally internet. Did it repair itslf overnight?Now we have internet and no phone. Are you playing around with our  lines? Should we just cancel and go with Rogers or Cogeco? We have been with bell for 45years.What a mess. Can we talk to some in Canada not in some other country? We have bell cell phones and internet and house phone I guess it is time for a change. What do you think?,1
319901,21-JAN-12,12-JAN-12,Gabriela,,en,50.128.254.62,jiml@bell.net,14582042,000000122517694,1,1,give more efficient service to resolve issue and talk to someone from Canada,2
319902,21-JAN-12,20-JAN-12,Amine,,fr,69.156.160.138,elias72@sympatico.ca,14677618,000000122719524,2,2,,2
319903,21-JAN-12,20-JAN-12,David,,en,174.88.81.74,studioheather@sympatico.ca,14685708,000000122706804,4,3,The rep identified himself as James not David.,3
319904,21-JAN-12,20-JAN-12,Mansouri,,fr,174.93.249.18,dperron003@sympatico.ca,14677328,000000122711544,5,4,Voir mon commentaire sur le sondage concernant mon premier appel.,5
319905,21-JAN-12,20-JAN-12,Cherine,,fr,174.93.249.18,dperron003@sympatico.ca,14677330,000000122715315,5,4,Le problème a été résolu après plus de 8 heures d'interruption de mon service Internet.  J'aurais aimé être informé du problème à mon premier appel et non pas au 3e appel.,5
319906,21-JAN-12,20-JAN-12,Michael,,en,69.159.111.167,derek.stowe@sympatico.ca,14676992,000000122700700,4,3,Information needs to be much more concise with less variations.,4
319907,21-JAN-12,20-JAN-12,Malek,,fr,65.92.214.17,sergi@bell.net,14685132,000000122709998,5,4,rien de +,5
319908,21-JAN-12,20-JAN-12,Med Heni,,fr,76.65.91.199,ginettelefebvre22@sympatico.ca,14678448,000000122698433,5,5,,5
319909,21-JAN-12,17-JAN-12,Edwitch,,fr,70.48.127.46,dragon77@bell.net,14636380,000000122631971,5,4,"Le probleme n'etait pas avec  le Bell,
mais sur mon ordinateure, alors j'ai contacte un technicien recommandee par
votre representante qui a ete tres patiente avec moi. Merci",5
319910,21-JAN-12,15-JAN-12,David,,en,70.52.219.106,maskwarner5@sympatico.ca,14617070,000000122577091,5,4,,4
319911,21-JAN-12,17-JAN-12,Srinivasan,,en,70.30.34.152,cheryl.armstrong@sympatico.ca,14635130,000000122640945,5,5,other than we get disconected a few times a day... we are somewhat satisfied,4
319912,21-JAN-12,20-JAN-12,Ahmed,,fr,67.68.182.61,galoux@sympatico.ca,14678208,000000122712555,2,2,"Une meilleure écoute et moins d'arrogance lorsqu'il a constaté que le problème était chez-nous. De plus il n'a jamais considéré mon problème de connexion avec mon vieux modem de 11 ans qui perdure depuis 2 mois. Je suis avec Bell depuis 11 ans et jamais ce monsieur m'a suggérer de remplacer mon routeur pour plus de sécurité. Suite à ma demande il a douté de la provenance de mon modem et m'a parlé de frais pour le remplacement. C'est ainsi que vous considéré les vieux abonnés. Je ne donnerai jamais un sous pour posséder un routeur, je préfère remplacer votre service par le cable. Lorsqu'il y a des nouveaux produits comme les routeurs, il serait important d'en aviser les membres pour les garder le plus longtemps possible.   ",
319913,21-JAN-12,20-JAN-12,Madhu,,en,64.231.93.180,ruthlang@sympatico.ca,14684796,000000122717304,2,3,Spoken with someone in Cananda,3
319914,21-JAN-12,20-JAN-12,Carlton,,en,70.54.46.247,PharandRJ@bell.net,14674056,000000122708274,2,1,"-get my email out of windows live locked by Eastlink or by Bell.
I can receive but not reply any email.",1
319915,21-JAN-12,20-JAN-12,Leah,,en,70.55.28.191,kskiser@sympatico.ca,14680782,000000122713447,5,5,It seems to of taken a really long time to access the screen where she was to make the appointment.,5
319916,21-JAN-12,20-JAN-12,Amine,,fr,70.52.53.16,jean.dauth@sympatico.ca,14679632,000000122714391,3,1,Faire des rechrerches,3
319917,21-JAN-12,15-JAN-12,Hamdi,,fr,64.228.228.22,danielmicheline@sympatico.ca,14613496,000000122582084,1,1,"Très incompétantes...  On nous adémontré que les clients sont très peu importants . Changez votre nom pour Bell international... Quand on se fait répondre en Tunisie, Afrique et ailleurs hors Canada, il y a une très grande incompréhension, on nous a fait faire des choses inutiles qui ont agravé notre problème. Encore une fois, pas capable de résoudre le problème.  Cela a pris 4 heures de notre patience pour régler un problème, alors qu'il  a été réglé en seulement 2 minutes lors de notre dernier appel en sol canadien. ",1
319918,21-JAN-12,20-JAN-12,Alonia,,en,50.101.76.204,mark.smyth@sympatico.ca,14681938,000000122706607,4,5,"The representative became rather""pushy"" when advising us to purchase Fibe, and also when we had purchased the new modem, she became ""pushy"" once again trying to get us to take installation. So it would have been better if the represntative was a little more acceptiung of our decisions.",4
319919,21-JAN-12,20-JAN-12,Hakim,,fr,67.68.165.25,rlacroix005@sympatico.ca,14684448,000000122706555,3,2,"Je trouve le coût des services très chers pour ce que l'on obtient et vous continuez d'augmenter les prix quand même. Après avoir été client internet pendant 8 ans et client du téléphone pendant 35 ans avec Bell, je crois qu'il sera en fin de compte facile de trouver mieux ailleurs.",1
319920,21-JAN-12,12-JAN-12,Sarah,,en,70.54.134.204,sydgold@sympatico.ca,14588086,000000122526153,4,4,,4
319921,21-JAN-12,11-JAN-12,Max,,en,64.229.178.138,bandisherren@sympatico.ca,14563574,000000122488209,3,4,"An explanation as to what adjustments were made to my black modem to improve my downloading speed which was, prior to my call, horrendous. Also what action to take (other than switching to Cogeco) if the problem reoccurs.",3
320449,18-JAN-12,13-JAN-12,Samia,,fr,70.26.240.169,pkboucher@sympatico.ca,14598602,000000122547494,5,5,"Avant de parler à votre représente Samia ,j'avais appeler une fois auparavant et parler à une autre représentante avec qui j'ai dû raccrocher parce que j'avais de la difficulté à comprendre ce qu'elle disait. Mais avec Samia le service a été excellent.. Gentille, polie,plaisante et avenante. ",5
320450,18-JAN-12,17-JAN-12,Jude,,en,184.147.10.182,kleiner69@bell.net,14640014,000000122639190,3,3,The service rep did not seem like he was very knowledgable about what he was doing.   ,3
320451,18-JAN-12,16-JAN-12,Ksouri,,fr,70.49.52.254,montplaisir.daniel@sympatico.ca,14628632,000000122612303,4,5,Que mon système me donne toujours 7 bits en aval.  C'est la deuxième fois que mon débit est réduit sans raison.,4
320452,18-JAN-12,17-JAN-12,Elmer,,en,65.92.238.218,jack.ornstein@sympatico.ca,14638546,000000122640875,5,5,,5
320453,21-JAN-12,20-JAN-12,Yaseen,,fr,76.67.172.14,lwilliams1@sympatico.ca,14681476,000000122696212,4,4,"Le technicien était très poli pas come Nagib la journée précédente lui il était arrogant et fendant pas mal je ne comprenais rien car il parlait trop vite je lui es demandé à plusieurs de ralentire mais sans succès!!!! Désastreux c'est homme (accent arabique) épouvantable. Yaseen numéro 1

Pourquoi je n'ai pas reçu un sondage pour Nagib (???) J'espère la conversation était enregistrée ",3
320454,21-JAN-12,19-JAN-12,Abdulkarim,,en,67.71.129.55,dsteven@sympatico.ca,14664088,000000122686081,3,4,Explained more clearly why a technician was required to change out my black modem.,3
320455,21-JAN-12,20-JAN-12,Edgar,,en,174.95.189.181,vmallen@sympatico.ca,14686622,000000122720073,1,1,"better attitude,english speaking!!!",1
320456,21-JAN-12,14-JAN-12,Fathi,,fr,174.91.241.168,sdferland@bell.net,14610270,000000122558735,4,4,,5
320457,21-JAN-12,14-JAN-12,Erick,,fr,174.91.241.168,sdferland@bell.net,14610272,000000122567359,4,4,,5
320458,21-JAN-12,20-JAN-12,Saurabh,,en,65.94.106.244,alison.medaglia@sympatico.ca,14674488,000000122713069,4,5,nothing!,5
320459,21-JAN-12,18-JAN-12,Emna,,fr,69.159.95.188,rene.c@sympatico.ca,14657600,000000122643027,4,4,,5
320460,21-JAN-12,18-JAN-12,Luis,,en,174.95.88.170,janicemcleod@sympatico.ca,14652772,000000122657502,2,2,,2
320461,21-JAN-12,20-JAN-12,Reina,,en,72.136.27.39,swietor@sympatico.ca,14685814,000000122717370,4,3,The technical problem was corrected but no refund offered. From the beginning of subscription to internet the download limit was set to one third of what I was paying for. Please have finance department remedy this issue with appropriate credit. Maria Swietorzecki,3
320462,21-JAN-12,18-JAN-12,Elmer,,en,184.145.119.75,tyrone.senior@sympatico.ca,14659704,000000122661070,5,5,nothing,5
320463,21-JAN-12,20-JAN-12,Keerthi,,en,184.144.0.94,jim_askin@sympatico.ca,14679870,000000122719264,4,5,,5
320464,21-JAN-12,20-JAN-12,Maria,,en,184.146.141.31,mandersonref@sympatico.ca,14681710,000000122711590,5,5,,5
320465,21-JAN-12,20-JAN-12,Jay,,en,174.95.13.45,stayhealthy@sympatico.ca,14685578,000000122714187,4,4,"I am still waiting for someone to get back to me from the last survey I submitted.
I challenged you to prove me wrong, and step up to the plate - once again you have not come through!   I am convinced that no-one bothers to read these surveys and that they are just for adding up the numbers to the above questions.   Let's see what happens this time and if  ANYONE HAS THE COURTESY TO TRY AND BE IN TOUCH WITH ME DIRECTLY! 
",1
320466,21-JAN-12,20-JAN-12,Rudolf,,en,69.157.42.222,VICTOR.DAVIDSON@sympatico.ca,14674114,000000122705653,4,5,,4
320467,21-JAN-12,19-JAN-12,Anne,,en,184.146.146.156,705jaycee@bell.net,14660446,000000122679566,1,1,"Sat. Jan 21, 2012 At 9.15 a.m. a technician arrived ""John"" checked everything- said that it was not Bell's responsibility for the Enterphone.  Would not write out a Work Order for me. He was not rude, but just evaded and did not respond to my request for one.
He left my apartment at 10.00 a.m and said that he would ring me from the Enterphone at the back entrance where he was parked to verify that the Enterphone was not working.
(BTW he did NOT ring me when he arrived, but was knocking at apartment door - said that ""someone had let him in"") very unprofessional in my opinion.
He knew that the problem was the Enterphone - why did he not try to ring to be admitted to the building?
It is now 10.07 he has NOT  called me on the Enterphone, and now I have to go downstairs to see if he has left the premises.
IT IS NOW 10.41 a.m. HE HAS NOT CALLED AND HAS LEFT THE PREMISES -
Where is the integrity of Bell employees?
He said he would ""try the Enterphone"" by calling me.
I have cut my husband off THREE times
from Sunnybrook Veterans hospital because I TRUSTED the word of ""John from Bell""
Whether the dproblem was solved or not - I feel he should have tested the Enterphone by trying to speak to me.

Bell you and your employees are a disgrace to the Scotsman Alexander Graham and perhaps you should consider changing your name to something else.
",1
320468,21-JAN-12,20-JAN-12,Hassen,,en,76.64.12.199,honeysherman@sympatico.ca,14678992,000000122698760,5,5,There is no way I could possibly have improved on the service and response I got from my call. It was pointed out to me what I needed to do to get my system running again and sure enough the results were what I had hoped for...many thanks,5
320469,21-JAN-12,20-JAN-12,Alicia,,en,76.68.41.115,fdear@sympatico.ca,14677902,000000122703432,4,5,"The reception on the line when I spoke to the agent re my portable internet stick was not up to par and, thereby made communication difficult and protracted, with numerous repetitions.  However, in the end the matter was resolved.",5
320470,21-JAN-12,20-JAN-12,Moncef,,fr,184.148.246.130,dianemeunier15@sympatico.ca,14677088,000000122705057,5,5,"le système du clavardage aurait à être amélioré, car mon expérience avec ce système n'a pas été concluant....bonne journée!",5
320471,21-JAN-12,20-JAN-12,Joshua,,en,76.67.25.25,arrowflinger@bell.net,14674904,000000122707612,4,3,,4
320472,21-JAN-12,20-JAN-12,Naim,,fr,184.148.246.130,dianemeunier15@sympatico.ca,14677090,000000122705780,5,5,,5
320473,21-JAN-12,20-JAN-12,Gustavo,,en,69.156.3.195,c.sangster@sympatico.ca,14675734,000000122697855,5,5,nothing,5
320474,21-JAN-12,20-JAN-12,Nischal,,en,65.92.48.13,sharihuffman@bell.net,14685180,000000122697070,4,4,better sound/voice quality -- had trouble hearing the person,4
320475,21-JAN-12,20-JAN-12,Denis,,en,64.229.12.166,corapeirson@sympatico.ca,14676452,000000122696706,5,5,,4
320476,21-JAN-12,20-JAN-12,Zaccheus,,en,64.229.12.166,corapeirson@sympatico.ca,14676454,000000122698218,4,4,,4
320477,21-JAN-12,20-JAN-12,Yosimar,,en,76.69.12.59,richardson.dave@sympatico.ca,14684396,000000122702201,5,2,i have email problemes& i still do,5
320478,21-JAN-12,20-JAN-12,Nizar,,fr,174.93.247.13,jacques.dufresne4@sympatico.ca,14679372,000000122709698,5,5,,5
320479,21-JAN-12,20-JAN-12,Samantha,,en,67.68.165.39,rangers@sympatico.ca,14684112,000000122704041,4,4,"All my requests were met by Samantha, she took the time to listen and resolve all my questions.",5
320962,20-JAN-12,19-JAN-12,Ahmed,,en,64.229.154.124,kyprosk@bell.net,14667648,000000122670558,5,5,"nothing, all was done in perfection!!!
I was impressed.
Keep it up!!!",5
320963,20-JAN-12,18-JAN-12,Kimberly,,en,174.89.232.205,elliep@sympatico.ca,14650874,000000122647639,5,5,,5
320964,20-JAN-12,19-JAN-12,Lisa,,en,74.15.252.99,yborg@bell.net,14673660,000000122671092,1,1,Hire people that know what they are doing.,1
320965,20-JAN-12,18-JAN-12,Chuck,,en,74.15.119.7,k.martin2@sympatico.ca,14653766,000000122666066,5,5,"Nothing. The representative was polite, easy to understand and clear in his instructions.  My problem was resolved in very little time.
Thank you
",5
320966,20-JAN-12,19-JAN-12,Ali,,en,70.24.211.36,sgbshaw@bell.net,14671962,000000122679409,4,4,,4
320967,20-JAN-12,19-JAN-12,Deepika,,en,76.69.114.80,debbie435@sympatico.ca,14663576,000000122679762,5,5,,5
320968,20-JAN-12,18-JAN-12,Janice,,en,184.148.172.5,tolespin@sympatico.ca,14659532,000000122656415,5,5,"nothing, everything was great ",5
320969,20-JAN-12,19-JAN-12,Nischal,,en,68.71.30.2,tanya.vout034@sympatico.ca,14672740,000000122690931,4,5,Wait time was incredibly long-- and first person we spoke to was very hard to understand,4
320970,20-JAN-12,19-JAN-12,Oussama,,fr,70.30.182.43,DENISREAL2008@sympatico.ca,14660512,000000122682271,3,4,c etait correct,4
320971,20-JAN-12,17-JAN-12,Zaid,,en,184.146.1.128,lljrmurtagh@sympatico.ca,14640636,000000122619413,5,5,nothing,5
320972,20-JAN-12,19-JAN-12,Ryan,,en,76.69.221.242,ram.gupta@sympatico.ca,14670846,000000122684700,4,4,,5
320973,20-JAN-12,19-JAN-12,Lila,,en,76.69.221.242,ram.gupta@sympatico.ca,14670848,000000122685107,3,1,,4
320974,20-JAN-12,19-JAN-12,Georges,,fr,74.14.209.211,monique.real@bell.net,14669492,000000122669871,5,5,,4
320975,20-JAN-12,19-JAN-12,Sushil,,en,65.94.210.222,sheilagershm@bell.net,14672048,000000122682689,5,5,,4
320976,20-JAN-12,19-JAN-12,Alex,,en,204.40.1.129,melody.doloroso@bell.net,14669004,000000122678439,3,4,,4
320977,20-JAN-12,19-JAN-12,Badreddine,,fr,70.29.218.5,georgette.blais@sympatico.ca,14665050,000000122669881,5,5,Tout est parfait.,5
320978,20-JAN-12,19-JAN-12,Faqria,,en,50.100.134.201,tgreatrix@sympatico.ca,14672848,000000122671316,2,2,internet connection is still being interupted from time to time.,2
320979,20-JAN-12,19-JAN-12,Gustavo,,en,68.70.243.142,jdproper@bell.net,14666360,000000122685319,1,1,we are the Propers not brenda fuller  it was wrong from the start by the instillatetor and you guys say it's fixed but it's not 905 937 7638,2
320980,20-JAN-12,12-JAN-12,Wassim,,fr,70.52.102.57,huskycote@sympatico.ca,14581310,000000122515406,4,4,,3
320981,20-JAN-12,19-JAN-12,Melvin,,en,174.88.121.59,pltwallace@bell.net,14670608,000000122686041,5,5,,3
320982,20-JAN-12,19-JAN-12,Michel,,fr,174.92.188.196,jacquesmartel@sympatico.ca,14666106,000000122685387,5,5,,5
320983,20-JAN-12,18-JAN-12,Sahali,,fr,174.92.229.218,denise-odette@sympatico.ca,14650226,000000122651352,5,5," rien,le représentant a été très efficace
et très courtois.",5
320984,20-JAN-12,19-JAN-12,Houssemeddine,,fr,174.95.234.185,rdidier@sympatico.ca,14670956,000000122686632,5,5,,5
320985,20-JAN-12,19-JAN-12,Jose,,en,184.144.25.165,cnjdunn3@bell.net,14663038,000000122672544,4,4,,5
320986,20-JAN-12,19-JAN-12,William,,en,70.52.168.247,magw_9@sympatico.ca,14668470,000000122672314,5,5,"Not Mutch
William knew his business and was patient in helping correct the situation. ",5
320987,20-JAN-12,19-JAN-12,Shawn,,en,174.91.99.29,toww@sympatico.ca,14673080,000000122683859,4,4,Nothing.  Shawn was patient and guided me through the problem.,4
320988,20-JAN-12,18-JAN-12,Julie,,en,65.95.138.38,khiggin@sympatico.ca,14654032,000000122648010,5,5,"Just wish I had not had to come to one of your bell stores in order to get a representative on the phone to help me, as none of the one's I spoke to from my home phone could not help me change my exisiting package that I had.",5
320989,20-JAN-12,19-JAN-12,Mauricio,,en,70.30.70.46,kream23@sympatico.ca,14667590,000000122686053,5,5,,5
320990,20-JAN-12,19-JAN-12,Youssef,,fr,174.93.205.138,denisfrancine8@sympatico.ca,14663682,000000122689870,4,2,"un technicien va passer en milieu de 
journée 
à suivre pour mon problème 
merci    ",3
320991,20-JAN-12,19-JAN-12,Teri,,en,74.15.20.177,donbowers@sympatico.ca,14663942,000000122674417,4,4,,4
320992,20-JAN-12,19-JAN-12,Oussema,,fr,69.159.134.55,louise.pare2@sympatico.ca,14668210,000000122686062,5,5,,4
320993,20-JAN-12,19-JAN-12,Alexandra,,en,207.35.6.2,jeff.macks1@sympatico.ca,14666466,000000122694515,5,5,nothing ,5
320994,20-JAN-12,19-JAN-12,Myriam,,fr,198.168.97.2,midelorme@sympatico.ca,14669226,000000122687446,3,5,On mavait dit que j aurais un appel dans les 10 minutes et l'appel n est jamais venu cependant le service esst revenu au bout de 10 minutes,4
320995,20-JAN-12,19-JAN-12,Srinivas,,en,69.159.110.141,sharman890@sympatico.ca,14672002,000000122671785,4,3,,5
320996,20-JAN-12,19-JAN-12,Manel,,fr,67.68.81.14,j.j.normandin@sympatico.ca,14665988,000000122672490,4,4,,4
320997,20-JAN-12,19-JAN-12,Budala,,en,184.147.129.87,lmaustin@bell.net,14668128,000000122681970,5,5,Grace was excellent,3
320998,20-JAN-12,19-JAN-12,Besma,,en,70.54.153.31,felanteigne@sympatico.ca,14664563,000000122685341,4,5,,4
320999,20-JAN-12,17-JAN-12,Werner,,en,76.67.202.226,moljim@sympatico.ca,14642150,000000122640994,5,5,Everything went completely satisfactory.Thank you.,4
321000,20-JAN-12,18-JAN-12,Amy,,en,76.68.114.150,pmckim@sympatico.ca,14657170,000000122649244,5,5,EVERYTHING IS A-OK,5
321001,20-JAN-12,19-JAN-12,Karen,,en,69.156.177.162,kelly.saunders@sympatico.ca,14667364,000000122693258,1,1,Your system transferred me to an operator then disconnected my call. This happens frequently. Your customer service is poor.,1
321002,20-JAN-12,25-NOV-11,Nagender,,en,64.229.186.99,linda.wirag@sympatico.ca,14102842,000000121495562,3,5,Come to a resoluion quicker. Have 1 person resolve the problem.  I was on the telephone more than an hr and had to repeat myself as I was tranferred from 1 person to another. I became very frustrated.,3
321003,20-JAN-12,19-JAN-12,Jessa,,en,76.65.14.198,guchimaru@bell.net,14665384,000000122675157,5,5,"Nothing, the girl I spoke with was very knowledgeable, efficient and answered all my questions.",5
321004,20-JAN-12,19-JAN-12,Priyojoy,,en,70.27.170.70,deanharris@sympatico.ca,14663566,000000122692020,4,4,"elimate having to continuely repeat the same information, keep working on the language barrier",5
321005,20-JAN-12,18-JAN-12,Balaji,,en,76.67.127.177,dave.merrick@sympatico.ca,14649984,000000122663855,4,2,Gave me better advice! An IT guy at work solved it in less than 10 seconds.,3
321006,20-JAN-12,18-JAN-12,Cindy,,en,184.145.131.14,debbierob_gorman@sympatico.ca,14650152,000000122667570,2,1,The person needs better customer service skills need to listen better,3
321007,20-JAN-12,16-JAN-12,Zied,,fr,67.68.6.39,a.dimarzio@sympatico.ca,14620504,000000122613285,5,5,remercier le technicien encore pour moi car il a été très patient et gentil!!,5
321008,20-JAN-12,19-JAN-12,Sabrine,,fr,70.29.151.229,galbrand.robert@bell.net,14664890,000000122672349,4,4,j avais de la difficulté a comprendre a cause de son laguage mais la personne était passiente et gentille,5
321545,21-JAN-12,16-JAN-12,Himanshu,,en,184.144.42.110,mkisel@sympatico.ca,14628508,000000122613759,4,4,"The customer rep (Harry I think) did a great job of investigating why no installation tech showed up for my scheduled Mon Jan 16th installation appointment and stayed on the phone with me while I installed the Connection Hub modem myself (my kids needed access for access to school work). Although most of the settings were straight forward, he assisted me in making sure I had all the correct settings and that I had at least 1 working computer before ending the call. I know that ""speed of resolution"" is a metric for customer service so let me state unequivocally that his investment of time in helping me get my Internet connection back up and functional was probably the best example of customer service I have had from any company in a long long time. This behaviour should be commended and rewarded

Regards,
M. Kisel",4
321546,21-JAN-12,18-JAN-12,Diego,,en,76.69.3.202,emsl@sympatico.ca,14650920,000000122666474,5,5,nothing,5
321547,21-JAN-12,20-JAN-12,Andrew,,en,74.15.252.204,whitesbirds@sympatico.ca,14686740,000000122703216,5,5,,5
321548,21-JAN-12,20-JAN-12,Badreddine,,fr,67.68.201.199,denise.marsan@bell.net,14676976,000000122717776,4,2,il manque L'ascenseur qui fait défiler mes courriels ceci n'a pas été résolu mais ce n'est pas la faute de la personne qui m'a servi car il a été très patient et très généreux pour moi ,4
321549,21-JAN-12,20-JAN-12,James,,en,64.229.2.90,thelma.cabob@sympatico.ca,14686120,000000122698053,4,5,,5
321550,21-JAN-12,20-JAN-12,Sonia,,fr,184.146.250.125,etiennette@bell.net,14677788,000000122708178,5,4,,5
321551,21-JAN-12,20-JAN-12,Zaccheus,,en,184.147.178.158,winby@sympatico.ca,14686778,000000122698066,1,1,"To listen to my request and follow up on it. You were coming to connect an exiting internet which was not necessary. I phoned and cancelled, but you failed to do so. Someone still showed up at my home. I am sure that  WE the CUSTOMERS will be paying for those un-necessary services. ",4
321552,21-JAN-12,20-JAN-12,Kota,,en,76.65.8.217,wambas1@sympatico.ca,14686666,000000122713602,4,4,,4
321553,21-JAN-12,20-JAN-12,Sahali,,fr,67.68.58.122,robin.arguin@sympatico.ca,14684554,000000122708379,4,2,"Ça bien fonctionné après le reset du modem, mais aujourd'hui, quand j'ai rouvert l'ordi, le même problème de connexion est revenu, il a fallu que je reset de nouveau (ou que je débranche le modem, ce que je dois faire à chaque fois)... Donc, apparemment pas d'amélioration.",4
321554,21-JAN-12,20-JAN-12,Jeffery,,en,76.67.49.68,l.keyes@bell.net,14680834,000000122712992,2,2,perhaps refer the problem to a superior or at least someone more experienced,2
321555,21-JAN-12,20-JAN-12,Edwin,,en,70.48.236.203,ericagyorgy@bell.net,14677732,000000122717636,2,2,"Entire call took 1.5 hours, I was on hold most of the time.  ",3
321556,21-JAN-12,20-JAN-12,Meriem,,fr,67.68.165.25,rlacroix005@sympatico.ca,14684450,000000122706964,1,1,"Mon problême Internet est qu'il y a des coupures à toutes les 10 à 15 secondes quand je regarde de courts vidéos (qui durent de 5 à 15 minutes, ce qui fait qu'une vidéo de 5 minutes peut prendre jusqu'à 10 minutes pour visionner. Ça n'a aucun bon sens. Meriem a véfifié ma ligne et le réseau et elle a dit que tout était bien. Elle m'a ensuite dit que je devrais utiliser Google Chrome plutôt que Firefox parce que Google Chrome est meilleur. J'utilise Firefox depuis des années et je crois que c'est un meilleur produit. Cependant, j'ai suivi le conseil de Meriem et j'ai installé Google Chrome. Que s'est-il passé? La même chose, c'est-à-dire des coupures à toutes les 10 à 15 secondes. Vous me demandez ce que vous pouvez faire? Faites votre travail et donnez-nous un niveau de service qui vaille le prix qu'on paie. J'ai payé pendant 7 ans pour Internet haute vitesse (7 mgbs) et je n'ai jamais eu plus que 3 mgbs parce que ma ligne ne pouvais pas le prendre. L'an passé, vous m'avez descendu à Internet essentiel plus et ce n'est pas mieux. Vous ne me compterez plus comme client internet et comme client de la téléphonie si je ne vois pas d'amélioration très bientôt. Je suis certain que je peux trouver mieux ailleurs. Comprenez-vous mon message? Je l'espère mais je n'en suis pas sûr.",1
321557,21-JAN-12,20-JAN-12,Omar,,en,50.101.148.206,dea@sympatico.ca,14676890,000000122695604,5,5,,5
321558,21-JAN-12,19-JAN-12,Mariem,,fr,184.144.180.58,bb.leg@sympatico.ca,14661768,000000122670141,5,5,,5
321559,21-JAN-12,19-JAN-12,Mohammed,,en,70.55.2.221,orford7@sympatico.ca,14670064,000000122670620,5,5,nothing,4
321560,21-JAN-12,20-JAN-12,Richard,,en,70.27.131.143,hjudd@sympatico.ca,14678950,000000122706350,4,5,,5
321561,21-JAN-12,18-JAN-12,Med Karim,,fr,184.145.150.58,jules.hamel@sympatico.ca,14653700,000000122653543,1,1,DANS LE COURRIER JE NE RECOIE PAS ET NE PEUT ENVOIYE DE MESSAGE.,1
321562,21-JAN-12,20-JAN-12,Karingula,,en,174.93.11.224,stuben@sympatico.ca,14685704,000000122714242,5,5,,5
321563,21-JAN-12,19-JAN-12,Jason,,fr,65.94.164.108,paulperreault@sympatico.ca,14670330,000000122693264,5,4,pour l'instant ...pas grand chose .,4
321564,21-JAN-12,18-JAN-12,Rym,,fr,76.64.255.73,rachedghanem@sympatico.ca,14657346,000000122644358,3,3,,3
321565,21-JAN-12,19-JAN-12,Tyrone,,en,184.144.42.12,patrickka@sympatico.ca,14670264,000000122671170,5,4,,4
321566,21-JAN-12,20-JAN-12,Stephen,,en,174.95.53.124,AButtle@bell.net,14673848,000000122698058,5,4,,4
321567,21-JAN-12,21-JAN-12,,,en,24.207.48.182,,,,1,1,"Make your customer service people nicer, I felt really mad at how they treated me, I dont like your company at all anymroe ",1
321568,21-JAN-12,14-JAN-12,Nawel,,fr,70.31.227.86,fbilodeau5@sympatico.ca,14604990,000000122558517,5,5,"rien, tout a ete parfait
Excellent service de cette employee",5
321569,21-JAN-12,19-JAN-12,Marco,,en,174.89.108.18,trevor.g@sympatico.ca,14673120,000000122692238,4,5,"Soften down the ""on hold"" music.",5
321570,21-JAN-12,20-JAN-12,Wissem,,fr,67.55.71.208,andre.st-amour@bell.net,14674654,000000122716172,5,5,,4
321571,21-JAN-12,20-JAN-12,Sondes,,fr,67.68.254.112,rivais@sympatico.ca,14684428,000000122707033,5,5,Rien,5
321572,21-JAN-12,07-JAN-12,Douglas,,en,70.48.171.250,sean.craig@sympatico.ca,14526364,000000122406299,4,4,,4
321573,21-JAN-12,07-JAN-12,Thomas,,en,70.48.171.250,sean.craig@sympatico.ca,14526366,000000122406034,4,4,,4
321574,21-JAN-12,20-JAN-12,Sweta,,en,69.159.24.62,lajc@sympatico.ca,14680866,000000122708738,5,5,Can't think of anything at the moment,5
321575,21-JAN-12,20-JAN-12,Jordan,,en,174.94.44.166,cathydb@sympatico.ca,14675936,000000122708963,4,5,,3
321576,21-JAN-12,19-JAN-12,Salvador,,en,69.158.69.68,lmacgillivray@sympatico.ca,14668126,000000122686758,5,5,,4
321577,21-JAN-12,17-JAN-12,Lilian,,en,70.50.24.117,marieali@sympatico.ca,14641314,000000122628556,4,4,,4
321578,21-JAN-12,19-JAN-12,Karim,,fr,74.12.244.75,manon.alain@sympatico.ca,14668524,000000122677775,5,5,"Avoir du service filaire dans ma rue mais bon on attend...
",5
321579,21-JAN-12,20-JAN-12,Amanda,,en,50.101.51.237,edwardjan@bell.net,14677554,000000122709742,5,5,"I told Amanda this was the best experience I've had with Bell since I went back to Bell in March 2009.  She was really helpful in getting the best ""Bundle"" for me.",3
319922,19-JAN-12,18-JAN-12,Vikram Aditya,,en,65.95.115.52,susan.dafoe@sympatico.ca,14659064,000000122647697,2,3,"The first call to your department was so frustrating that I hung up. As a customer with partial hearing problems, I could not understand the representative at all. He had an accent and talked very fast. I told him that I had problems hearing him and he continued to speak fast and run all his words together.I eventually asked if I
could speak to someone else but that never occured. Do you not have someone who speaks english properly to accommadate the a person who is hearing disabled?",1
319923,19-JAN-12,18-JAN-12,Henda,,fr,67.68.180.134,hertel.lemieux@sympatico.ca,14652202,000000122649140,4,4,"Je déplore qu'une chose, et je pense que je ne suis pas le seul, c'est qu'on parle toujours avec des intervenants qui ont un accent souvent très prononcé avec le français. On doit faire répéter souvent et ça cause souvent des malaises entre les deux. Je me suis laissé dire qu'on parle souvent avec des personnes qui ne sont même pas au Canada.  ",4
319924,20-JAN-12,19-JAN-12,Vikram Aditya,,en,70.29.6.139,mj.desroches@sympatico.ca,14669336,000000122676034,5,5,Nothing,5
319925,20-JAN-12,19-JAN-12,Asma,,fr,70.52.57.43,smineau@sympatico.ca,14672224,000000122671723,4,4,"J'ai fait mon appel vers 9h., et j'ai discuté avec deux conseillers avant d'être référé au dernier conseiller qui a résolu mon problème qui était dû à une difficulté du Modem.
Je regrette que cela ait demandé environ 2h. de temps pour résoudre le problème. Et j,ai dû insister avec la 1r conseillère qui voulait me référer à quelqu'un qui me contacterait dans un délai imprécis, mais au + tard dans 48h..Ce que je trouvais inacceptable comme service: j'étais mal prise sans internet. Finalement, le 3e conseiller connaissait bien le fonctionnement des ordinateurs Mac et l'ensemble du fonctionnement Modem/internet..etc. J'étais satisfaite de son intervention.",4
319926,20-JAN-12,19-JAN-12,Kevin,,en,70.27.26.21,muffysb@sympatico.ca,14669630,000000122694315,5,4,I have no complaints.,4
319927,20-JAN-12,19-JAN-12,Kevin,,en,216.191.217.66,ken.reid3@sympatico.ca,14667372,000000122691273,1,1,"Every time I called got a different story, no result",1
319928,20-JAN-12,18-JAN-12,Edwin,,en,67.71.10.111,karen169@sympatico.ca,14653828,000000122658242,5,5,,3
319929,21-JAN-12,19-JAN-12,Abdul,,en,65.92.176.195,mary.horne007@sympatico.ca,14655434,000000122669003,5,4,,5
319930,21-JAN-12,19-JAN-12,Zouhair,,fr,174.88.67.98,ernestbie@bell.net,14664402,000000122673619,5,5,Le service etait excellent!,5
319931,21-JAN-12,20-JAN-12,Chuck,,en,174.94.55.154,b.gross@sympatico.ca,14675038,000000122713407,5,3,"I phoned for an estimate to service my computer as Arnoldo had suggested. I also called my son-in-law and he suggested that I unplug the modem for a few min. and then plug it back in. That did the trick! I got my internet back.
Arnoldo (Bell Tech) was extremely friendly and patient when he tried helping me and I appreciated that very much. Thank you.",5
319932,21-JAN-12,20-JAN-12,Richard,,en,67.68.12.113,mamkolody@sympatico.ca,14681704,000000122708194,3,2,"You could have told me on the telephone when I scheduled an upgrade to my Internet that a rep was  coming to the house and that my area did not support high speed Internet. I was all day with it finally got it back running with the same speed I had originally. This was done at 3:20. 
Internet was shut off first thing 5 am in morning.the whole day seemed unorganized between your representatives.I will have to see nowmif I am being charged for high speed",2
319933,21-JAN-12,19-JAN-12,Evan,,en,174.92.121.148,patgeni.pontrelli@sympatico.ca,14670238,000000122687449,4,4,,5
319934,21-JAN-12,20-JAN-12,Mohammed Wasay,,en,209.87.225.143,rdyck@sympatico.ca,14684224,000000122718681,5,5,all good,5
319935,21-JAN-12,20-JAN-12,Ayesha,,en,70.26.187.216,mooxima@sympatico.ca,14682756,000000122700878,5,5,"i had a little trouble hearing your rep.
when we were on a 3 way conference call",5
319936,21-JAN-12,20-JAN-12,Asma,,fr,70.51.177.221,tapm@sympatico.ca,14685976,000000122697815,1,1,"J'ai toujours été satisfaite. Le tout dépend de la volonté de la personne qui prend l'appel. À cette occasion la personne n'avait pas cette volonté oh que non.J'ai résolu le problème moi-même,déçcu du service avec mes connaissances limitées dans ce domaine. Merci
 Thérèse Aubé",4
319937,21-JAN-12,20-JAN-12,Sofiene,,fr,174.95.233.73,jeancharles.blanchet@sympatico.ca,14679654,000000122700243,5,5,,5
319938,21-JAN-12,20-JAN-12,Vijay,,en,76.69.38.152,heldon3036@sympatico.ca,14678850,000000122706070,5,4,,4
319939,21-JAN-12,20-JAN-12,Med Hedi,,fr,184.145.176.135,elaine.tardif@sympatico.ca,14677590,000000122715087,5,5,Rien,5
319940,21-JAN-12,20-JAN-12,Paul,,fr,69.156.164.178,francine-leroux@sympatico.ca,14678028,000000122716872,5,4,Suspendre le service de sécurité de Bell pendant 24 à 48 heures pour intégrer un nouveau mot de passe qui sera valide afin que je puisse accéder automatiquement au coffre fort personnel ,5
319941,21-JAN-12,20-JAN-12,Gopinath,,en,65.92.12.51,alsyor@sympatico.ca,14674532,000000122704066,5,5,nothing,5
319942,21-JAN-12,18-JAN-12,Rolando,,en,69.156.1.135,mikeo61@bell.net,14655934,000000122661560,5,5,,5
319943,21-JAN-12,20-JAN-12,Srinivasan,,en,70.31.48.30,nilbo@sympatico.ca,14683050,000000122699737,4,4,,4
319944,21-JAN-12,15-JAN-12,Suresh kumar,,en,174.95.136.177,dlorgan4@sympatico.ca,14613836,000000122573817,1,1,"Gotten a call back, spent 3 hours on phone waithing, etc and problem not resolved",1
319945,21-JAN-12,20-JAN-12,Shinoj,,en,70.53.25.110,diane1959@bell.net,14677072,000000122718316,5,5,,5
319946,21-JAN-12,20-JAN-12,John,,en,70.27.41.244,rhstuart@bell.net,14684340,000000122716080,5,4,"Make sure you have good non-loaded cable pairs before installing DSL service.

Our Internet kept going down for the first two weeks we had it until defective pairs were changed.",3
319947,21-JAN-12,20-JAN-12,Hector,,en,65.94.200.158,skinnerw@bell.net,14685342,000000122698674,4,4,,4
319948,21-JAN-12,20-JAN-12,Ever,,en,76.64.226.107,hmallen@sympatico.ca,14678956,000000122701596,5,4,,5
319949,21-JAN-12,20-JAN-12,Pamela E,,en,199.243.254.122,rosanne65@sympatico.ca,14684662,000000122708237,1,1,Fix the issue,1
319950,21-JAN-12,20-JAN-12,Mounira,,fr,184.148.220.46,rcloutier007@sympatico.ca,14684194,000000122711873,5,4,aucun,5
319951,21-JAN-12,20-JAN-12,Djouaihia,,fr,174.93.250.77,denyse.begin@sympatico.ca,14676984,000000122712265,5,4,,4
319952,21-JAN-12,20-JAN-12,Aymen,,fr,76.65.64.65,loure@sympatico.ca,14681332,000000122701855,5,5,tout était parfait,5
319953,21-JAN-12,20-JAN-12,Tshering,,en,74.15.110.144,lynnewalker@bell.net,14681510,000000122698330,5,5,,5
319954,21-JAN-12,19-JAN-12,David,,en,76.67.50.76,angela.sakoulas@sympatico.ca,14661306,000000122691414,5,5,,4
319955,21-JAN-12,20-JAN-12,Danny,,en,72.185.57.53,gerrygeldart@bell.net,14678364,000000122697362,5,5,"absolutely nothing,she was great.",5
319956,21-JAN-12,16-DEC-11,Eliena,,en,67.71.20.250,fredgsmith_4@sympatico.ca,14271736,000000121947505,5,4,"Nothing! The tech rep was perfect, however, the ISP service, in general, is pathetic. I would change from Bell in an instant if we had another local server.",1
320480,18-JAN-12,17-JAN-12,Mathieu,,en,74.14.155.247,tony.feijo@sympatico.ca,14645918,000000122625916,4,4,"The charges for my Phone Line is still too high if i compare to others,in my request to drop my charges little was accompilshed.I was expecting a better deal than that. ",4
320481,19-JAN-12,02-JAN-12,Revathi,,en,70.54.126.106,jmargai@sympatico.ca,14449520,000000122264207,4,4,,3
320482,19-JAN-12,18-JAN-12,Ousmane,,fr,184.144.188.226,birus@sympatico.ca,14648482,000000122648333,4,4,Rien de plus il a vraiment gentil,5
320483,19-JAN-12,18-JAN-12,Perumalla,,en,70.53.42.2,carman1@sympatico.ca,14648978,000000122651632,1,1,"I am so fed up with your inability to resolve my problem, that I am changing my service to Rogers. I would NEVER recommend your service to anyone.",1
320484,19-JAN-12,13-JAN-12,Vijay,,en,24.53.19.43,kbovingdon@bell.net,14595548,000000122536787,4,2,"I was promised delivery of an adapter for my modem on Monday Jan 16. Today is Jan 19, 2012 and I stll have not received the adapter or herad from anyone at Bell. I would apreciate a resolution to my problem. Consequently it is very hard at this stage to have a favourable opinion.",
320485,20-JAN-12,19-JAN-12,Aidin,,en,65.92.12.220,cowanp@sympatico.ca,14663140,000000122676343,3,3,,4
320486,20-JAN-12,19-JAN-12,Yahia Isameddine,,fr,70.49.66.237,thibault_11@sympatico.ca,14672926,000000122675254,4,4,,5
320487,20-JAN-12,19-JAN-12,Manel,,fr,174.88.163.153,mf.julmisse@sympatico.ca,14669049,000000122673906,4,4,aucun,5
320488,20-JAN-12,19-JAN-12,Munuganti Gyaneshwar,,en,207.164.79.43,jbenzezos@sympatico.ca,14666284,000000122691373,3,4,"The representative kept providing me a postal code that had no reference to my address on my account. I had to repeat about 5 times. I actually had to call a second time Friday to be sure the part was shipped to the correct address. Also as my power adapter seems to be dead now, I asked if it can be recycled at any bell store. I was advised to throw it in the garbage. I cannot believe in this day and time there is not a e-waste program set up with bell. ",5
320489,20-JAN-12,19-JAN-12,Jose,,en,174.94.124.211,a.s.rosen@sympatico.ca,14660784,000000122676742,4,5,"just having some trouble with deleting emails, but certainly not tech's fault
He went as far as he could to help me with extra!",4
320490,20-JAN-12,18-JAN-12,Jamel,,fr,76.67.158.65,claude.boivin2@sympatico.ca,14649412,000000122649912,5,5,Tout c'est bien déroule. Votre technicien à très bien fait son travail.,5
320491,20-JAN-12,18-JAN-12,Houssem,,fr,76.71.217.14,mariotoupie@sympatico.ca,14655336,000000122667511,5,5,,5
320492,20-JAN-12,19-JAN-12,Aurea,,en,70.24.95.5,sharencollins@bell.net,14671998,000000122672002,4,,nothing at this time waitting for a new monitor to come to see if this will make a difference. The lady was trying very hard on her end to get things going better.,4
320493,20-JAN-12,19-JAN-12,Madhu,,en,65.93.111.4,j.parfect@sympatico.ca,14666006,000000122689877,5,5,nothing,5
320494,20-JAN-12,19-JAN-12,Afef,,fr,174.95.113.208,pierrejoannette@sympatico.ca,14670546,000000122677494,2,1,"Mon problème n'a pas été résolu hier, mais aujourd'hui oui. La personne avec qui j'ai fait affaire aujourd'hui a été très compétente comparée à celle d'hier.",3
320495,20-JAN-12,19-JAN-12,Amy,,en,64.231.119.65,jdietrich@sympatico.ca,14666352,000000122676321,5,5,Not have to keep you on hold so long.,5
320496,20-JAN-12,17-JAN-12,Nizar,,fr,65.95.75.14,carilou@bell.net,14634828,000000122630570,5,4,,3
320497,20-JAN-12,19-JAN-12,Nayeem,,en,65.93.111.222,jgubesch@bell.net,14666608,000000122694225,4,5,,5
320498,20-JAN-12,18-JAN-12,Danielle,,en,76.66.84.74,duda7@sympatico.ca,14650662,000000122654180,4,4,"Nothing, Danielle the customer service girl was quite knowledgble and she helped me with patience. It was greatly appreciated. ",4
320499,20-JAN-12,18-JAN-12,Emmanuelle,,en,184.145.73.145,arobertbinns@sympatico.ca,14647992,000000122650315,5,4,,5
320500,20-JAN-12,19-JAN-12,Abdulkarim,,en,174.92.142.24,cathy_c@sympatico.ca,14662602,000000122687040,5,5,YOU HAD ANSWERED MY REQUEST,5
320501,20-JAN-12,19-JAN-12,Suresh,,en,174.92.142.24,cathy_c@sympatico.ca,14662604,000000122684602,5,5,YOU TOOK CARE OF THE MATTER THE RIGHT WAY,5
320502,20-JAN-12,19-JAN-12,Med Waheb,,fr,184.144.206.88,snowee@bell.net,14672264,000000122688605,5,5,tout était parfait,5
320503,20-JAN-12,19-JAN-12,Aymen,,fr,174.93.237.188,brisson10@sympatico.ca,14662258,000000122684226,5,4,,5
320504,20-JAN-12,16-JAN-12,Ibtissem,,fr,76.67.191.79,erictourpin@sympatico.ca,14623948,000000122602629,5,5,,5
320505,20-JAN-12,18-JAN-12,Melvin,,en,174.92.14.95,bill.talbot@sympatico.ca,14648446,000000122646138,5,2,Reduce the time it takes to use email again,5
320506,20-JAN-12,18-JAN-12,Melinda,,fr,76.70.109.173,mackyboy@sympatico.ca,14655064,000000122650960,4,4,,5
320507,20-JAN-12,19-JAN-12,Achref,,fr,76.67.149.227,on-the-go@sympatico.ca,14670050,000000122686848,5,5,rien d'autre,5
320508,20-JAN-12,16-JAN-12,Abdelalim,,fr,184.144.154.202,rwdp@sympatico.ca,14630470,000000122599750,4,3,,3
320509,20-JAN-12,19-JAN-12,Anne,,en,198.96.180.245,gverbal@sympatico.ca,14665430,000000122675198,1,1,If someone says that the supervisor will call me in 30 minutes then he/she should call.  I have not heard from anyone in more than a day.  That's terrible customer service.,2
320510,20-JAN-12,16-JAN-12,Med nejib,,fr,184.145.218.79,l.demers@bell.net,14626898,000000122599291,4,4,,4
320511,20-JAN-12,19-JAN-12,Casey,,fr,70.30.175.235,jeanlou1@sympatico.ca,14666428,000000122672944,5,4,Je comprends que je n'étais pas la seule avec un problème de modem sauté mais...j'ai dû attendre ....ce qui n'ôte rien à la gentillesse de qui m'a répondu,4
320512,20-JAN-12,19-JAN-12,Jose,,en,64.228.159.241,karen.bjerkseth@sympatico.ca,14667266,000000122682317,5,5,"Nothing. Jose was knowledgeable, professional and polite.",5
320513,20-JAN-12,19-JAN-12,Roxanne,,en,64.229.95.209,gail.stayzer@sympatico.ca,14664874,000000122684064,4,4,,5
320514,20-JAN-12,19-JAN-12,Sumithra,,en,184.144.34.244,thewatsons@sympatico.ca,14672922,000000122675561,5,5,I was satisfied & have no insights to improve the service. The operator called me back to check If things were OK,5
320515,20-JAN-12,19-JAN-12,Henry,,en,67.70.64.13,jewanr@sympatico.ca,14666558,000000122677129,5,5,,5
320516,20-JAN-12,17-JAN-12,Patricia,,en,70.49.15.181,irvinefamily@sympatico.ca,14638438,000000122641733,3,3,,2
320517,20-JAN-12,19-JAN-12,Med Mehrez,,fr,67.68.144.141,realcturcotte@sympatico.ca,14670972,000000122675568,4,4,"je ne comprends pas pourquoi je doive aller sur le serveur de Bell pour effacer mes messages courriels, je croyais que c'était votre travail!!!",4
320518,20-JAN-12,19-JAN-12,Cindy,,en,70.27.71.223,marcel.lemieux@sympatico.ca,14668560,000000122680815,5,5,"The problem I had was not resolve after three phone calls . It is at the four one that your employee corrected it quicly and with great efficacity. Lucky that she was able to do it , howevise , I will have change server for my Internet. ",5
320519,20-JAN-12,19-JAN-12,Maria,,en,174.89.173.123,pcombet@sympatico.ca,14670356,000000122690955,4,4,"Nothing
",4
320520,20-JAN-12,19-JAN-12,Nisha,,en,65.92.212.227,die.cast@sympatico.ca,14663796,000000122669546,2,2,poor service,1
321009,18-JAN-12,23-NOV-11,Kumar,,en,64.231.187.4,jfhunter@sympatico.ca,14076828,000000121447804,2,1,Sent a new modum in the beginning ,1
321010,18-JAN-12,09-JAN-12,Lobna,,fr,69.159.138.29,daniel.ct20@sympatico.ca,14538460,000000122434221,4,4,,4
321011,19-JAN-12,18-JAN-12,Ayoub,,fr,65.95.72.193,carison@sympatico.ca,14648946,000000122666115,4,5,,4
321012,19-JAN-12,18-JAN-12,Shyam,,en,76.67.18.199,suzan_kleniewski@sympatico.ca,14659076,000000122644348,4,4,"Each time I speak with Bell about how I can save money on my account, I find that on my next bill they have added a new charge or contract to my account without my agreement. I then have to call and ask to have it removed. ",4
321013,19-JAN-12,18-JAN-12,Darwin,,en,174.92.95.53,jjoly31@sympatico.ca,14653236,000000122655736,5,5,Nothing really - Darwin was very helpful.  Thank you.,5
321014,19-JAN-12,18-JAN-12,Celina,,en,184.151.63.141,scottewa@sympatico.ca,14658388,000000122666335,5,3,"Celina was wonderful and the issue I have encountered was completely beyond her control. My family and I moved to a rural area of Whitby in mid December. I ordered my e-mail and internet to be moved at the beginning of October. I informed the agent that it was a rural area and asked that they check whether the service could actually be moved. I was told that yes, it wouldn't be a problem. On the day of my move (the effective day of the service transfer) I received a call from Bell informing me that our internet and e-mail service couldn't be moved to the new house. I asked about options and was told that there were none. Since according to the agent to called Bell couldn't offer any options for our internet/e-mail service, I asked for a phone number to Rogers explaining that we had the moving company in our house, had no internet or e-mail access or access to the phone book. I was told that I was talking to a Bell rep and as such he couldn't give me a phone number to Rogers.  We were stranded with no e-mail access, no internet and no phone book in the middle of the move.  A few days after the move I ended up calling 310 Bell to see if I could get some more information about any other options we had and was told that we could order a Turbo Hub, but we couldn't retain our sympatico e-mail address and that it was physically impossible. We also had to cancel the e-mail address before Bell would ship the turbo hub to us. We were also told that the cancellation would be effective immediately and we wouldn't be able to access any of our old e-mails or the address book. This was obviously upsetting - had we been told back in October that this was going to be the case, we would have made arrangements to create a new e-mail address, copy e-mail addresses of all our contacts, etc. However, with no choice in the matter, we cancelled the e-mail address to receive the turbo hub. The turbo hub arrived a few days later and once we installed it, we realized to our delight that we still had our old sympatico e-mail account. We figured, the agent we spoke to when we were ordering the turbo hub didn't realize we could actually retain the old e-mail account. Then, abruptly, on January 16th (about 3 weeks later), I stopped receiving e-mails - which brings me to the service call with Celina. I called 310-Bell thinking that it's a simple glitch, but after about 20 min of trouble shooting I was told that the service was cancelled (likely going back to my December 17 call when I ordered the turbo hub).  When I explained the situation to Celina she suggested I call the cancellation department to have the e-mail account temporarily restored, which I did this morning. 
I am happy that I could at least restore my e-mail account temporarily, however, I am quite disappointed with the overall experience starting with my initial phone call back in October to have the service moved. I am also not happy with the fact that I will not be able to keep my sympatico e-mail address which I've had for years and which was the major reason I've retained my internet service with Bell over the years (there are less expensive service providers out there, but I didn't want to change my e-mail address). Perhaps in time I will find that being relieved of my old e-mail address is going to be liberating in that sense, providing me with more options - right now though I'm still fuming.
In reference to the next question on your survey - it is not likely I would be likely to recommend Bell to anyone. I am also not sure how likely I am to stay with Bell myself.

Sincerely,

Ewa Czekalewska",2
321015,19-JAN-12,18-JAN-12,Steve,,en,70.31.18.164,nvekris@bell.net,14656546,000000122657625,3,2,First contact not very knowledgeable.  He asked me to contact the Apple store as Bell is not too familiar with iPads.,
321016,19-JAN-12,18-JAN-12,Farhana,,en,184.144.38.193,peter.cantelon@sympatico.ca,14656958,000000122668191,4,4,,4
321017,19-JAN-12,18-JAN-12,Susan,,en,184.147.24.160,slco@sympatico.ca,14658666,000000122648271,5,5,Susan was very helpful and hopefully her diagnosis of my issue will be resolved when I receive and connect my new modem!,5
321018,19-JAN-12,18-JAN-12,Kevin,,en,64.231.99.232,cathryn.beggs@sympatico.ca,14649064,000000122657368,1,1,"A coordinated and informed service provider. We have an ongoing years-long problem with phone line in this area. Lost internet for a day and was told that it was a problem in the area that would be fixed. Second day without internet and now informed that it is a problem with a line switchover in our home that was supposed to have been done a month ago. And now it also appears that the live line in the house is not the high speed line so that the switchover was done incorrectly. All the technicians that come to the house are very helpful. However, I am feeling very frustrated right now at the irregularity of the service that we receive.",2
321019,19-JAN-12,18-JAN-12,Fatiha,,fr,65.94.12.247,pierre_girard7@sympatico.ca,14657086,000000122647997,5,5,Offrir un forfait à prix raisonnable pour plus de 5 gig par mois sans avoir à payer pour 40 gig minimum,5
321020,19-JAN-12,18-JAN-12,Behia,,fr,67.68.181.96,mothon@sympatico.ca,14656166,000000122643201,5,5,Rien,4
321021,19-JAN-12,18-JAN-12,Judith,,en,174.94.26.143,ksiegburg@sympatico.ca,14654180,000000122652591,4,4,,4
321022,19-JAN-12,11-JAN-12,Aroua,,fr,184.144.175.201,carolebussieres@sympatico.ca,14564410,000000122495814,3,2,Passer plus d'une heure avec de très longues attentes (30 min.)sans savoir si j'étais encore en ligne avec elle. J'ai fini par racrocher et tout recommencer avec un autre.  ,5
321023,19-JAN-12,18-JAN-12,Partha,,en,74.14.40.187,gordlind@bell.net,14651834,000000122653590,5,4,Just want to make sure that you know it was a man named Manuel who we were in contact with.,5
321024,19-JAN-12,15-JAN-12,Emmanuelle,,en,69.158.132.53,gord.kletzel@sympatico.ca,14614832,000000122578322,4,4,faster delivery of replacement,4
321025,19-JAN-12,17-JAN-12,Juan,,en,70.27.72.212,asteighner@sympatico.ca,14633852,000000122619961,5,4,Stop calling me on the phone for the feed back.  Rather use internet.,5
321026,18-JAN-12,17-JAN-12,Paula,,en,74.14.214.123,mary.lavoie@sympatico.ca,14641456,000000122625528,4,4,,5
321580,19-JAN-12,18-JAN-12,Djouaihia,,fr,70.29.188.74,pierre834@sympatico.ca,14657084,000000122645926,4,2,"il m'as donner le numéros de téléphone 

de microsoft  mais il parle juste en anglais pas moyen d'avoir quelquun
en français donc mon problème n'as pas 
été résolu .
et pourquoi que ma femme qui est avec 
hotmail on lui as introduit skydrive
sans demander sa permission

quand elle envoi des pièces jointe et des texte joint .le destinataire ne pas pas les lire a cause de skydrive .

méchant problème
 comment enlevé skydrive.    

 j aimerais recevoir une réponse claire

  je ne parle pas anglais

                 merci",4
321581,19-JAN-12,18-JAN-12,Sukumar,,en,69.158.49.238,rupesheila2@sympatico.ca,14658080,000000122667494,4,5,,5
321582,19-JAN-12,15-JAN-12,Walid,,fr,174.91.210.67,charles0269@sympatico.ca,14613118,000000122585526,4,5,,4
321583,19-JAN-12,18-JAN-12,Adam,,en,74.14.4.203,tesc@sympatico.ca,14659332,000000122649717,5,5,Nothing,5
321584,20-JAN-12,18-JAN-12,Bochra,,fr,70.31.210.62,duches100@bell.net,14650656,000000122648245,4,4,AVOIR UN BON BRANCHEMENT POUR QUE JE N'AI PLUS DE COUPURE DE SERVICE CAR CA FAIT DEUX (2) FOIS QUE JE PERDS LE SERVICE SANS RAISON ON REFAIT UN BRANCHEMENT ET TOUT FONCTIONNE À NOUVEAU,
321585,20-JAN-12,18-JAN-12,Karina,,en,65.95.221.199,short15@bell.net,14658568,000000122660374,5,5,I would change anything ,5
321586,20-JAN-12,19-JAN-12,Rolando,,en,70.48.249.94,mslicky@sympatico.ca,14669606,000000122689791,5,5,,5
321587,20-JAN-12,19-JAN-12,Edward,,en,207.164.79.27,orlandobelo@sympatico.ca,14670066,000000122692555,2,1,Resolved the issue and have my Internet up and running again. ,2
321588,20-JAN-12,19-JAN-12,Grace,,en,64.231.2.33,bozbart@sympatico.ca,14662178,000000122694061,5,5,nothing could be done. It was a great job done.,5
321589,20-JAN-12,19-JAN-12,Venkatesh,,en,65.94.99.126,mancini.alexandra@sympatico.ca,14668510,000000122671565,5,3,The technician suggested I call back (from home) the anti virus I was inquiring about. (I was calling from the office,5
321590,20-JAN-12,19-JAN-12,Tathiana,,en,204.101.237.139,dbeaulieu004@sympatico.ca,14663512,000000122691730,5,5,,5
321591,20-JAN-12,19-JAN-12,Alex,,en,65.93.57.139,cyndy55@bell.net,14663226,000000122688909,5,3,"Alex was very informative, professional, he came through with flying colours!
All was good, no suggestions on how to improve the experience.
Thank you, kudos to Alex",5
321592,20-JAN-12,19-JAN-12,Ajay,,en,174.91.227.21,audrey.prosser@bell.net,14661580,000000122688818,5,5,I was totally satisfied.,5
321593,20-JAN-12,19-JAN-12,Khan,,en,65.92.71.131,rayandcheryl@sympatico.ca,14670904,000000122673667,5,4,,4
321594,20-JAN-12,19-JAN-12,Karen,,en,184.145.131.52,norman.feldman@sympatico.ca,14669930,000000122672684,4,4,"While I was informed of how a new modem would affect my monthly charge, I wasn't told that there would be a one time charge of $49.95. I feel strongly that all charges should be revealed when a change is suggested.",3
321595,20-JAN-12,19-JAN-12,Juan,,en,76.68.88.246,lboucher@bell.net,14667836,000000122670944,1,1,Know your products better.,2
321596,20-JAN-12,19-JAN-12,Cindy,,en,67.68.39.237,bo.lauridsen@sympatico.ca,14662056,000000122693300,5,5,can't think of anything.,5
321597,20-JAN-12,19-JAN-12,Natalia,,en,76.69.112.51,j.l.helmer@sympatico.ca,14665990,000000122685596,5,4,If I did not get any survey it would be nice I would not stay with bell if I was not happy with service,3
321598,20-JAN-12,19-JAN-12,Aqeel,,en,76.64.213.178,j.w.f@sympatico.ca,14666024,000000122680907,5,5,,5
321599,20-JAN-12,19-JAN-12,Wafa,,fr,69.159.132.95,aforget@bell.net,14660940,000000122676935,5,5,"La personne qui m'a répondu était gentille, toutefois, en début de conversation, me semblait un peu hautaine. Désagréable pour moi. Un peu plus de soleil dans la voie ne fait pas de tort assurémment, au contraire. En tant que cliente, je ne veux pas avoir l'impression de déranger. Si c'est le cas, et que je demande à parler à un autre agent pour régler mon dossier, l'agent à qui je parle réajuste son tir rapidement et devient plus patient. On est tous des humains, et je sais que ce n'est pas un métier facile. De plus, lorsque jappelle chez Bell, on dirait que je suis dans un pays étranger. Trop peu de ""voix québécoises"" à mon sens. ",4
321600,20-JAN-12,19-JAN-12,Claudia,,en,76.65.184.48,dorothea-andy@sympatico.ca,14663976,000000122677707,4,4,It was well done.........,4
321601,20-JAN-12,19-JAN-12,Hency,,en,38.116.192.105,clarkemu@sympatico.ca,14662930,000000122683510,1,1,The sales representive had me on hold for over 15 mins.  and did not get back to me.  My question /concerns not answered.,
321602,20-JAN-12,19-JAN-12,Asma,,fr,70.31.209.155,moniclartisss@sympatico.ca,14669482,000000122670867,5,5,rien,5
321603,20-JAN-12,19-JAN-12,Elmer,,en,64.231.4.129,doep@bell.net,14663902,000000122681739,5,5,,5
321604,20-JAN-12,19-JAN-12,Nicole,,en,207.164.79.102,Thesacreys@sympatico.ca,14660740,000000122683428,1,1,,1
321605,20-JAN-12,19-JAN-12,Edwin,,en,70.25.57.202,barbara.j.r@sympatico.ca,14661712,000000122690750,5,5,,5
321606,20-JAN-12,19-JAN-12,Lisa,,en,74.12.247.250,misseleven@sympatico.ca,14669312,000000122677539,4,3,"by taking away a service i was satisfied with and not offering me the equivalent in terms of download amount/month i am very disappointed and will research other servers who can provide for my needs without charging me astronomical amounts.
the representative did what she could and was polite and explained as best she could.",2
321607,20-JAN-12,19-JAN-12,Suresh,,en,70.49.80.17,n.c.w@sympatico.ca,14669690,000000122680900,5,5,"I don't think there is anything to improve on that call.
The tech was courteous, patient, and knew his stuff. ",4
321608,20-JAN-12,19-JAN-12,Jessica,,en,76.64.209.234,loren.doan069@sympatico.ca,14668160,000000122692538,5,5,,5
321609,20-JAN-12,19-JAN-12,Bernard,,en,76.64.209.234,loren.doan069@sympatico.ca,14668162,000000122686509,5,5,,5
321610,20-JAN-12,19-JAN-12,Mary ruksana,,en,184.146.85.78,rasmac@sympatico.ca,14670892,000000122674770,4,4,"Mary resolved my problem very efficiently, but I had tried to resolve it first through the technical support by dialing the operator. I find the automated system frustrating and would prefer being able to speak to someone immediately. ",4
321611,20-JAN-12,19-JAN-12,Abdelalim,,fr,174.91.19.36,x_aude@sympatico.ca,14673608,000000122682141,2,4,"Je suis vraiment insultée de toujours me faire offrir le meilleur rabais au moment où je décide de me désabonner. Vous devriez TOUJOURS offrir vos meilleurs rabais à vos clients. Même si je sais que c'est du marketing, c'est vraiment désagréable pour des clientes, comme moi qui sont loyales depuis plus de 15 ans.",
321612,20-JAN-12,17-JAN-12,Jeff,,en,70.54.54.129,petermartin_9@sympatico.ca,14643120,000000122619977,4,3,"
Did not know that they would remove my Security Complete Solution Service and not happy to being charged $49.95 to change to Fib16. Tech did not come to house, already had Modem installed in Home.",4
321613,21-JAN-12,20-JAN-12,Makram,,fr,65.93.242.245,alaingiguere1@sympatico.ca,14674388,000000122717551,1,1,,3
319957,18-JAN-12,17-JAN-12,Jose,,en,184.145.48.232,mhori2@sympatico.ca,14641776,000000122619423,4,4,"Jose helped me with all concerns with patience, thoroughness and good humour; I was very pleased with his work. Near the end of the call a terrible noise developed twice, interferring with the conversation and Jose had to call me back each time. I have one suggestion: when he was fixing a problem with my Windows Live Mail, he found several e-mail messages, which had been stored in the ""send"" box.  I wish that he had informed me first that they were there and given me a choice of sending or deleting the old stored messages. After we ended the call, it turned out that these were duplicates of messages I had already sent. (The Bell Mail program had been giving me trouble.) I then decided to send apologies to the recipients for the duplications.",4
319958,18-JAN-12,17-JAN-12,Reuben,,en,184.146.101.56,briancrucefix@sympatico.ca,14634590,000000122624933,5,3,The staff was great. I just cannot believe that I cannot delete my email address and that I have to go to hotmail and bell to enter a new email address. Just bad bad bad.,4
319959,18-JAN-12,17-JAN-12,Edward,,en,67.70.153.47,Wjaggers@bell.net,14632968,000000122639575,4,4,,4
319960,18-JAN-12,17-JAN-12,Jesus,,en,184.144.106.230,gary.mckay@sympatico.ca,14637422,000000122640718,5,4,"The best customer service that I have received in a long time.  Your rep was patient, and solved a windows live mail problem that I was having",5
319961,18-JAN-12,15-JAN-12,Naveen,,en,64.228.157.148,janethorson@bell.net,14615406,000000122581029,4,4,"Taken less time, but that might have been mostly my fault.
",4
319962,18-JAN-12,17-JAN-12,Grace,,en,65.93.119.84,d.lowe@sympatico.ca,14635620,000000122634339,1,1,"Cannot understand service rep, I have told you about this many times but nothing ever changes at BELL. 
STOP WASTING MY TIME.",1
319963,18-JAN-12,14-JAN-12,Asma,,en,70.54.76.28,levco@sympatico.ca,14607400,000000122571638,5,5,,5
319964,18-JAN-12,17-JAN-12,Aprajit,,en,70.55.28.162,recurvsailor@bell.net,14643726,000000122620779,5,5,Need the option of getting to the representative faster than going through the entire telephone trouble shooting procedure.,4
319965,18-JAN-12,19-DEC-11,Ashley,,en,69.158.163.203,dperkull@bell.net,14298742,000000121998034,,,Fix the problem we have been having for two years now. ,
319966,18-JAN-12,17-JAN-12,Besma,,fr,65.93.49.51,estellerochon@sympatico.ca,14636776,000000122631922,4,4,,4
319967,18-JAN-12,07-JAN-12,Gayathri,,en,184.145.77.245,adele.m@sympatico.ca,14518532,000000122399670,4,3,less time on hold,3
319968,18-JAN-12,06-JAN-12,Obe,,en,70.31.77.147,abdul.bakhtari@bell.net,14504238,000000122389441,1,1,please ask mr. Kerry arbour not to send stupid notice...,1
319969,18-JAN-12,17-JAN-12,Karingula,,en,174.93.45.154,mrrdwthchldrn@sympatico.ca,14642286,000000122621179,5,3,"Helpline staff et al were efficient and courteous as always. My dissatisfaction remains with line maintenance, which is never resolved efficiently or promptly. I need 24/7 phone service, not the intermittent and unreliable product delivered over the last year.",3
319970,18-JAN-12,15-JAN-12,Victor Gabriel,,en,70.29.44.129,adamsdc@bell.net,14612056,000000122576647,5,5,"nothing this is our first laptop and 
victor was very good at his job . 
we are seniors and he took his time to 
help  to solve my problem.
thank you .",5
319971,18-JAN-12,17-JAN-12,Wilson,,en,184.144.34.57,gerridunn@bell.net,14637580,000000122637480,1,2,Speed up the service and make conversations easier to understand,2
319972,18-JAN-12,15-JAN-12,Hector,,en,174.91.174.3,vdokter@bell.net,14619856,000000122576332,4,1,Advised us that the spelling of our name was incorrect in your records.  That would have resolved the error message we got when we tried to link the account online using the correct spelling.,4
319973,18-JAN-12,17-JAN-12,Chiheb,,fr,70.50.25.103,sylvainfecteau@sympatico.ca,14645494,000000122623049,5,5,,5
319974,18-JAN-12,17-JAN-12,Asma,,en,38.116.202.190,kelvinlaw@sympatico.ca,14639828,000000122639659,5,5,NA,5
319975,18-JAN-12,17-JAN-12,Asma,,fr,67.70.114.118,g.bard@sympatico.ca,14637284,000000122621214,4,5,Rien satisfaction complète,4
319976,18-JAN-12,16-JAN-12,Serge,,en,184.145.18.229,craig.010@sympatico.ca,14622752,000000122593732,2,3,,2
319977,18-JAN-12,09-JAN-12,Gustavo,,en,70.30.86.253,mabbazinet@sympatico.ca,14543038,000000122434181,5,5,,5
319978,18-JAN-12,12-JAN-12,Salvador,,en,174.93.36.111,tattyed@bell.net,14588178,000000122515791,5,5,nothing really ,5
319979,18-JAN-12,17-JAN-12,Selim,,fr,174.88.224.20,germain61@sympatico.ca,14637570,000000122640844,5,5,"Que l'appel de la veille 16jan ait donné le même résultat. soit

Mon appel du 17jan n'était qu'un appel de suivi pour voir s'il y avait du progrès sur l'appel référé la veille au service SNET. Rien n'avait encore été fait autre que la référéene. L'agent du 17 jan a réexaminé le problème et l'a réglé lui-même. 24 hrs perdues. ",3
319980,18-JAN-12,17-JAN-12,Estephania,,en,64.231.100.21,davencee65@sympatico.ca,14635824,000000122626299,5,5,,5
319981,18-JAN-12,17-JAN-12,Randileigh,,en,65.92.174.122,robert.lee4@sympatico.ca,14644000,000000122631611,5,5,Nothing! Your representative was very helpful and professional. ,5
319982,18-JAN-12,16-JAN-12,Jessica,,en,69.159.72.19,shaule@sympatico.ca,14630915,000000122593616,4,,"After resetting and testing numerous items, your staff concluded it was my computer creating the problem & saiD I needed to fix it I paid for this but it
was not my computer but Bell trasmssn ",3
319983,18-JAN-12,16-JAN-12,Tarek,,fr,76.65.84.10,manongilles@sympatico.ca,14627780,000000122614498,5,5,"M,offrir un dédommagement sur le champs pour la perte d'internet pendant quelques jours",4
319984,18-JAN-12,17-JAN-12,Walid,,fr,70.29.217.143,caronmanon@sympatico.ca,14634884,000000122622271,4,4,,5
319985,19-JAN-12,18-JAN-12,Melissa,,en,70.50.98.63,d.yule@sympatico.ca,14649768,000000122656620,5,5,"
I was looked after very well, very good customer service agents",5
319986,20-JAN-12,19-JAN-12,Rolando,,fr,67.71.93.182,jeanlouis_froment@sympatico.ca,14666434,000000122690919,5,5,,5
319987,20-JAN-12,19-JAN-12,Rajni,,en,70.54.81.177,sarahal.gibson@sympatico.ca,14671806,000000122685634,5,4,Cheaper pricing,4
319988,20-JAN-12,19-JAN-12,Saifuddin,,en,184.146.133.168,barnetts@bell.net,14661740,000000122679854,5,5,,5
319989,20-JAN-12,19-JAN-12,Rachel,,en,64.231.135.149,suejen@sympatico.ca,14672564,000000122688174,5,5,,4
319990,20-JAN-12,18-JAN-12,Andrew,,en,74.15.250.130,tinline.lemire@sympatico.ca,14659488,000000122649213,5,5,Service was excellent...I closed my computer and re-opened and voila...running smooth.  Thanks again for the excellent assistance.  Regards.,5
319991,20-JAN-12,18-JAN-12,Jessica,,en,174.115.46.13,drosborne@sympatico.ca,14650592,000000122661747,4,2,,5
319992,20-JAN-12,19-JAN-12,Daniel,,en,184.147.61.69,leo.verrilli@sympatico.ca,14667920,000000122692410,1,1,Be more intelligent with an answer.  The Tech Support sounded like he offered no solutions to solve the issue nor know how to solve.  ,3
319993,20-JAN-12,19-JAN-12,Sudheer,,en,70.50.218.62,j_charles@bell.net,14666042,000000122692428,5,5,Nothing,5
320521,18-JAN-12,17-JAN-12,Walter,,en,76.65.185.137,vincentconsigny@sympatico.ca,14646222,000000122626990,4,4,,4
320522,18-JAN-12,17-JAN-12,Sabha,,en,67.68.18.188,chantal.cha@sympatico.ca,14635060,000000122630722,5,5,,5
320523,18-JAN-12,17-JAN-12,Mohammed Tausif,,en,184.147.130.108,brucehenderson2@sympatico.ca,14634634,000000122620820,4,5,Initial shipment was lost. Had to call back to get a second hardware shipment,5
320524,19-JAN-12,18-JAN-12,Melissa,,en,64.231.47.180,dubois9@sympatico.ca,14650650,000000122645931,5,5,n/a,4
320525,19-JAN-12,18-JAN-12,Hari,,en,74.12.188.131,doug.malvern@sympatico.ca,14650546,000000122650199,5,5,,5
320526,19-JAN-12,18-JAN-12,Yves,,en,70.31.18.164,nvekris@bell.net,14656548,000000122660141,4,4,A very nice lady who gave me a new password and increased the wifi signal.  Connected to Internet but not to email.  It took another call to complete it.  ,5
320527,19-JAN-12,18-JAN-12,Rashika,,en,70.53.111.210,gord.rayner@sympatico.ca,14651830,000000122658033,5,3,,5
320528,19-JAN-12,18-JAN-12,Oscar Ernesto,,en,70.53.111.210,gord.rayner@sympatico.ca,14651828,000000122662736,5,5,"We were having problems receiving WiFi in all areas of our house.  On the first call the power was increased, this was not enough so on the second call the power was increased again and this seems to be working OK now.",5
320529,19-JAN-12,18-JAN-12,Vijay,,en,99.241.116.192,rjharlick@sympatico.ca,14657728,000000122646883,5,5,"you should be asking not about my customer experience but about my internet service experience, which was abysmal - that's why I'm gone after 20 years as a loyal customer. - Clearly my desire for an acceptable level of high speed service was not at the top of your priority list, so off to the competition I have gone. And finally I am getting the download speeds I wanted",2
320530,19-JAN-12,18-JAN-12,Rosa Maria,,fr,70.29.142.174,sygiguere@sympatico.ca,14659128,000000122654746,5,5,,5
320531,19-JAN-12,18-JAN-12,Khaoula,,fr,67.70.77.151,jea.houle@sympatico.ca,14652914,000000122653432,5,5,,5
320532,19-JAN-12,18-JAN-12,Darwin,,en,184.147.116.111,rredflash@sympatico.ca,14658008,000000122656755,5,5,Not very much !,5
320533,19-JAN-12,18-JAN-12,Asir raja,,en,65.94.96.128,earley@sympatico.ca,14650730,000000122659222,5,5,"The technian understood the problem, and professionally arrived at a satisfactory soilution. The problem was resolved.",5
320534,19-JAN-12,17-JAN-12,Henry,,en,70.54.8.159,claudep2215@bell.net,14635316,000000122625899,5,5,,5
320535,19-JAN-12,17-JAN-12,Ricardo,,en,70.48.196.24,gbowes@sympatico.ca,14637462,000000122628873,5,5,You could have got here faster.,5
320536,19-JAN-12,18-JAN-12,Danny,,en,174.88.151.189,margunger@bell.net,14655238,000000122662034,3,2,Danny was kind as were all the people I spoke to in my frustration with Bell Internet. I think I had two telephone calls and two chat experiences. Not until the last one was I able to get to feel better about leaving a very good provider to go with Bell. This last interaction set me up with a user friendly email page.,1
320537,19-JAN-12,18-JAN-12,Fourat,,fr,32.60.68.105,francepaul2@bell.net,14651313,000000122655769,1,1,"quand on a branché mon wifi de la centrale, personne n'est venue à la maison pour activer sur mes ordinateurs...j'ai dû passer des heures au téléphone pour activer...et ça a arrêté sur le pc plusieurs fois...mais là, il n'y a plus de connection ni sur mon pc, ni sur apple mais oui sur le ipod....",
320538,19-JAN-12,18-JAN-12,Rene Jose,,en,70.52.230.93,karugiandirangu@sympatico.ca,14653868,000000122665719,1,1,Attend to the problem and do not pass the blame. I started with poor internet service and ended up with it. Even the so called senior technician  could not help. I feel cheated as this problem have been on-going for a long time. I continue to pay for services that I do not enjoy i.e. the download speed keep on dropping and the internet service is affected by the telephone.,1
320539,19-JAN-12,18-JAN-12,Jay,,en,76.68.142.127,hstew@bell.net,14652334,000000122650052,5,5,???,5
320540,19-JAN-12,18-JAN-12,Helmi,,fr,174.91.19.96,raymond.bonneville@sympatico.ca,14657478,000000122659277,5,5,n/a,5
320541,19-JAN-12,18-JAN-12,Juan,,en,70.49.228.144,rollym@sympatico.ca,14657924,000000122656018,5,5,"I could not have asked for better service.   Courteous, polite, patient, 100% satisfied",5
320542,19-JAN-12,18-JAN-12,Alexandra,,en,74.14.155.66,davidhiscock@bell.net,14650050,000000122664117,5,5,,4
320543,19-JAN-12,18-JAN-12,Chiheb,,en,69.156.3.142,dez419@sympatico.ca,14650298,000000122651850,4,4,,5
320544,19-JAN-12,17-JAN-12,Jason,,en,70.54.129.5,jimforbes@sympatico.ca,14639100,000000122632873,5,5,,3
320545,19-JAN-12,18-JAN-12,Temsu,,en,184.146.70.220,allan.liddycoat@sympatico.ca,14647622,000000122664147,5,5,,5
320546,19-JAN-12,17-JAN-12,Rashika,,en,70.53.58.119,rosetal@sympatico.ca,14644156,000000122621598,4,4,"I found it difficult to understand Rashika she has a very strong accent, but she was very understanding and did not mind repeating her words",5
320547,19-JAN-12,17-JAN-12,Srinivasan,,en,184.145.49.211,mccabes1@bell.net,14641618,000000122638519,5,5,Nothing. The person helping me was very patient and gave me good advice.,5
320548,19-JAN-12,13-JAN-12,Marga,,en,174.95.20.236,j.solomon@bell.net,14594482,000000122542247,1,1,nobody showed up to the installation. that would have been a HUGE improvement,1
320549,19-JAN-12,18-JAN-12,Brittany,,en,174.95.209.111,jeannetteshannon@sympatico.ca,14652998,000000122657970,4,4,nothing,4
320550,19-JAN-12,17-JAN-12,Mohamed,,fr,67.68.219.112,pierpilon@sympatico.ca,14643204,000000122632559,5,5,,4
320551,19-JAN-12,18-JAN-12,Mohamed,,fr,65.94.124.90,pierrenicole67@sympatico.ca,14657094,000000122653194,5,5,Baisser les coûts des abonnements,5
320552,19-JAN-12,09-JAN-12,Josh,,en,76.64.163.200,mjmcdonnell@sympatico.ca,14543956,000000122432891,5,5,Not charge the customer for shipping,3
320553,20-JAN-12,18-JAN-12,Neira,,fr,70.31.210.62,duches100@bell.net,14650654,000000122643018,1,1,On m'a annoncé une panne de VOTRE RÉSAU DANS LAVAL  ON VOULAIT SE DÉBARASSER DE MOI CAR IL N'Y AVAIT PAS DE PANNE ALORS J'AIMERAIS QUE BELL ME DÉDOMMAGE POUR LE MANQUE DE SERVICE SOUS DE FAUSSE REPRÉSENTATION,1
320554,20-JAN-12,18-JAN-12,Kelly,,en,70.31.21.149,emlam@sympatico.ca,14650914,000000122655586,5,4,Great support from Kellyxy85 and Anuba 605-3930.....should employ more of these people.,4
320555,20-JAN-12,18-JAN-12,Emylie,,fr,174.89.250.233,louise_daoust@sympatico.ca,14654820,000000122659401,5,5,,5
320556,20-JAN-12,19-JAN-12,Mohamed Amine,,fr,174.93.250.241,p.j.lalonde@sympatico.ca,14670128,000000122688761,5,5,"Rien,je n'ai pas eu a attendre et le service a été impécable.",5
320557,20-JAN-12,19-JAN-12,Maria,,en,69.157.65.115,bjsloan@sympatico.ca,14662016,000000122692127,5,5,nothing I was happy with the service,5
320558,20-JAN-12,19-JAN-12,Rebeca,,en,67.68.74.165,i.wallace@sympatico.ca,14665800,000000122687445,5,5,"There was nothing that I can think of, your Agent ""Rebecca"" was very helpful and I appreciate her acumen and brevity, she was most courteous, Thank you.
Ian Wallace.",5
321027,18-JAN-12,17-JAN-12,Mustapha,,fr,174.88.163.90,zerong.yu@bell.net,14646722,000000122616846,5,5,,5
321028,18-JAN-12,17-JAN-12,Kristen,,en,76.69.26.32,klhouston3@sympatico.ca,14640016,000000122632502,4,4,Everything was fine,3
321029,18-JAN-12,17-JAN-12,Stephan,,en,76.67.118.229,jkmel@sympatico.ca,14639124,000000122636167,5,5,I have no suggestions at this juncture.,5
321030,18-JAN-12,16-JAN-12,Steve,,en,74.15.254.2,jluetch@sympatico.ca,14626102,000000122607901,3,1,,1
321031,18-JAN-12,15-JAN-12,Zaid,,en,65.94.114.173,rcoughlin@sympatico.ca,14618292,000000122580082,5,4,,4
321032,18-JAN-12,14-JAN-12,Houssem,,fr,64.228.76.102,mbbibitte@sympatico.ca,14608162,000000122567181,4,4,,5
321033,18-JAN-12,16-JAN-12,Vijay,,en,70.50.54.28,eamscott@sympatico.ca,14623730,000000122589589,4,4,Provided more detail as to the reason for the initial problem.,4
321034,18-JAN-12,16-JAN-12,Mohsen,,fr,70.30.180.10,jacquesp.roy@sympatico.ca,14625578,000000122611739,4,4,"Peu de chose. Peut-être qu'un technicien du Québec aurait pu connaître un truc avec tou.tv et flash player mais sans aucun préjudice envers M. Mohsen, il a très bien fait son travail.",5
321035,18-JAN-12,17-JAN-12,Adalberto,,en,76.68.114.164,anneliesed@sympatico.ca,14633666,000000122627101,4,4,"give me an technition
in Canada",4
321036,18-JAN-12,09-JAN-12,Edwitch,,en,70.49.188.101,clark_1@sympatico.ca,14538110,000000122450498,5,5,,4
321037,18-JAN-12,10-JAN-12,Salvador,,en,70.27.132.192,fraycroft@sympatico.ca,14552514,000000122478242,5,5,,4
321038,18-JAN-12,17-JAN-12,Mohamed,,fr,65.92.165.155,giltur@bell.net,14637674,000000122619658,2,2,Accepter mon avis que je n'avais pas été averti de l'augmentation des coûts du service en janvier 2012. Je reçois ma facture par internet et on ne m'a pas averti que les coûts augmenteraient. Je trouve cette situation bien frustrante. Vos préposés au service ne m'ont pas cru. Je trouve bien indélicat d'augmenter les prix sans avertir.,2
321039,18-JAN-12,17-JAN-12,Wayne,,en,74.15.38.5,drporter@bell.net,14636402,000000122629296,4,3,It was very difficult to know what information was required regarding my ID etc. I now have that figured out. The technician was very patient and tried several times to resolve the problem to the point of having a second technician try to correct the problem. He finally decided that it was a motum problem and referred it to having a technician come to the house the next day.  I found the process frustrating and I assume the technician must have felt the same way. We were on the phone for a very long time. I did appreciate their effort and it was repaired the next day.,4
321040,18-JAN-12,17-JAN-12,Zee,,en,184.148.61.41,frank.peter@sympatico.ca,14637206,000000122635567,2,2,to actually do what you say you are going to do,3
321041,18-JAN-12,17-JAN-12,Duncan,,en,76.71.8.38,cperks@sympatico.ca,14635496,000000122640885,,1,"Let me speak to a Canadian Tech who understands the problem.
The people in India usually go through unnecessarily  convolutions which do not resolve the problem at all. Nothing was solved. However, today I was lucky to get a Canadian tech rep who understood my problem and is hopefully dealing with it appropriately by monitoring the situation.",2
321042,18-JAN-12,17-JAN-12,Gustavo,,en,70.54.106.26,bill.robbins@sympatico.ca,14634298,000000122627580,5,5,,4
321043,18-JAN-12,12-JAN-12,Juan,,en,70.48.112.212,samsel@sympatico.ca,14587296,000000122513454,5,4,,5
321044,18-JAN-12,17-JAN-12,Gloria,,en,184.148.101.232,atarrant@sympatico.ca,14633866,000000122623548,5,5,"Service was excellent! I was very pleased that the technician could speak perfect English and also knew how to fix my problem. I think her name was ""Gloria"".",5
321045,18-JAN-12,17-JAN-12,Marcos,,en,69.156.50.74,phwalker@sympatico.ca,14643178,000000122621496,5,5,Nothing,5
321046,18-JAN-12,17-JAN-12,Gopinath,,en,70.24.161.191,leblanc_family@sympatico.ca,14640392,000000122639654,5,5,"He handled our problem perfectly, a real gentleman!",4
321047,19-JAN-12,07-JAN-12,Krishidhar,,en,76.71.95.207,smiley101@bell.net,14526606,000000122409122,5,5,I had some numbers at the top of my facebook when I when on.  I hope when I deleted them I did the right thing,5
321048,19-JAN-12,18-JAN-12,Anis,,fr,76.65.163.42,jmoris7@bell.net,14653300,000000122655317,3,4,Problème de mot de passe pour ouvrir une session dans mon compte que votre serveur avait bloqué unilatéralement. Je comprendrais plus facilement si mon compte n'avait pas été payé ou question de sécurité. Mais j'aurais préféré qu'on  s'arrange pour me simplifier les choses.,3
321049,19-JAN-12,18-JAN-12,Abdulkarim,,fr,67.68.108.66,jlamer@sympatico.ca,14653256,000000122659491,5,5,,5
321050,19-JAN-12,18-JAN-12,Sam,,en,65.93.151.44,hrsnell@sympatico.ca,14652322,000000122656544,2,2,"The problem I was having he said it was a
virus and apparently it isn't.  It righted
itself later.  I also had trouble under-standing him due to his accent.",3
321051,19-JAN-12,18-JAN-12,Mohammed,,en,64.231.164.54,tom_croucher@sympatico.ca,14659536,000000122651501,5,5,Can't improve on this latest repair service.,5
321052,19-JAN-12,18-JAN-12,Louis,,fr,74.15.136.167,norpla@sympatico.ca,14656496,000000122662602,5,4,,5
321053,19-JAN-12,18-JAN-12,James,,en,70.54.20.232,benhudson@sympatico.ca,14648344,000000122648413,4,4,,4
321054,19-JAN-12,18-JAN-12,Mohsen,,fr,70.30.219.13,boisvert.rene@sympatico.ca,14648572,000000122656032,3,,"les répondants non pas suffisament de compétance j'ai téléphoné à deux reprise sans avoir de résultat,  j'ai trouvé la solution sur le net.",3
321055,19-JAN-12,18-JAN-12,Salvador,,en,74.14.197.203,michelprieur_1@sympatico.ca,14655890,000000122645982,5,5,,5
321056,19-JAN-12,18-JAN-12,Carlos,,en,70.30.97.241,kelly.difronzo@sympatico.ca,14653930,000000122655074,2,1,,1
321057,19-JAN-12,18-JAN-12,John,,en,70.49.12.115,ja.scannell@sympatico.ca,14652618,000000122648580,5,2,GET MICROSOFT TO FIX THEIR PROBLEM,5
321058,19-JAN-12,18-JAN-12,Melvin,,en,70.29.22.204,kbliss@sympatico.ca,14653906,000000122651615,5,5,,5
321059,19-JAN-12,18-JAN-12,Katherine,,en,70.26.111.64,daniel417@sympatico.ca,14649864,000000122658301,5,5,It was excellent.,5
321060,19-JAN-12,18-JAN-12,April,,en,174.91.140.49,mbiagioni@sympatico.ca,14655584,000000122643983,5,5,,4
321061,19-JAN-12,18-JAN-12,Mudilyar,,en,70.31.83.62,karen.wolfe@sympatico.ca,14653826,000000122668558,5,5,Explain what your are doing everytime you do something on my computer. ,5
321062,19-JAN-12,18-JAN-12,Badreddine,,fr,76.68.165.132,marcann@sympatico.ca,14655166,000000122650659,3,3,Ce n'est pas tant la réponse que le ton très direct. Il m'a dit que cela pouvait prendre 48 heures et de regarder mon voyant lumineux vert. ,3
321063,19-JAN-12,18-JAN-12,Hayett,,fr,76.68.165.132,marcann@sympatico.ca,14655168,000000122644539,5,4,"rien de plus, il y avait une faute commune mais la dame a été très gentille et m'aassuréée que les équipes travaillaient là dessus et a vérifié avec moi les consignes une fois que le réseau serait réparer.








",4
319438,17-JAN-12,16-JAN-12,Ritwik,,en,74.12.218.153,propel1@sympatico.ca,14629716,000000122598068,4,4,See comments on survey Ref:122597748. Thank You.,5
319439,17-JAN-12,16-JAN-12,Ben Mahmoud,,fr,65.92.167.50,capdtm@sympatico.ca,14622124,000000122602437,3,3,"Que le répondant 1er soit au Québec, 2e que le problème qui est survenu a été réglé en grande partie par moi puisque la personne semblait perdu",3
319440,17-JAN-12,03-JAN-12,Bryan,,en,209.226.103.191,mcneilm@bell.net,14467262,000000122292951,5,5,"Done in house and not by me would be the only benefit, however I would have learned nothing. So the service is perfect.",5
319441,17-JAN-12,16-JAN-12,Moses,,en,65.95.11.206,jcoup@sympatico.ca,14625764,000000122610579,5,5,"Nothing, just an 80 year old who has to depend on family to come after I have goofed up...Actualy we had fun talking to your staff....",5
319442,17-JAN-12,14-JAN-12,Ghassen,,fr,70.52.212.241,rainville.martine@sympatico.ca,14609456,000000122559614,5,5,,5
319443,17-JAN-12,16-JAN-12,Luis,,en,64.228.90.254,unclejodie@sympatico.ca,14631988,000000122598907,5,5,"You did everything you could to give
me easy assistance.",5
319444,17-JAN-12,16-JAN-12,Anis,,fr,76.69.223.166,peterpock@sympatico.ca,14629474,000000122597117,5,5,,5
319445,17-JAN-12,16-JAN-12,Pedro,,en,67.71.147.58,cliff.kinney@sympatico.ca,14622614,000000122587846,5,5,,5
319446,17-JAN-12,11-JAN-12,Zulfiquar,,fr,65.93.156.167,louise6455@sympatico.ca,14570188,000000122495685,5,4,,5
319447,17-JAN-12,16-JAN-12,Eya,,fr,64.229.73.64,gsalvas@sympatico.ca,14624860,000000122588493,5,5,C'était parfait.  Matériel reçu en 24 heures.,4
319448,17-JAN-12,16-JAN-12,Sahra,,fr,174.93.181.16,zanki@sympatico.ca,14632572,000000122595246,5,5,Rien!,4
319449,17-JAN-12,15-JAN-12,Med Wassim,,fr,76.69.196.228,dompi@sympatico.ca,14613890,000000122586322,5,4,"Le menu téléphonique automatisé est très long et frustrant. J'ai dû faire deux appels pour rejoindre un technicien. L'étoile est utilisée pour revenir en arrière, et dans certains menu c'est pour répéter les options. C'est très mélangeant. ""Obtenir votre mot de passe"" ne permet pas du tout d'obtenir notre mot de passe, mais plutôt de le modifier. Ce serait grandement apprécié si l'option pour parler à un technicien était plus évidente et facile d'accès.",4
319450,17-JAN-12,16-JAN-12,Dhanasekar,,en,192.75.43.240,malcg@sympatico.ca,14627724,000000122612604,5,5,Was quite happy.  The technician called me back within the two minutes as promised and my problem was resolved. ,5
319451,17-JAN-12,15-JAN-12,Krishidhar,,en,67.71.6.45,dwright37@bell.net,14614026,000000122576126,5,5,Not a thing.  I was completely happy.,5
319452,17-JAN-12,16-JAN-12,Alvin,,en,69.158.3.48,kevan@bell.net,14626720,000000122611963,2,1,,2
319453,17-JAN-12,14-JAN-12,Srinivasan,,en,65.95.48.238,antsje@sympatico.ca,14602642,000000122567799,5,5,,4
319454,17-JAN-12,15-JAN-12,Andy,,en,207.164.18.45,c.barkley@sympatico.ca,14612888,000000122574966,5,3,,4
319455,17-JAN-12,16-JAN-12,Henry,,en,64.231.60.31,lipski1@sympatico.ca,14627250,000000122593006,5,5,,4
319456,17-JAN-12,16-JAN-12,Edward,,en,67.70.154.124,brentlowe@sympatico.ca,14621896,000000122591231,5,5,,5
319457,17-JAN-12,16-JAN-12,Christine,,en,67.70.154.124,brentlowe@sympatico.ca,14621898,000000122591357,3,4,"Representative could have been more friendly.  She came across a bit harsh, as if I was an annoyance.
",3
319458,17-JAN-12,16-JAN-12,Ben Mahmoud,,fr,76.69.237.75,jeanpasselin@sympatico.ca,14625846,000000122599117,5,5,"Rien à faire . J'ai été emerveillé de la compétence du Monsieur qui m,a aidé et j,en suis ravi . Vous le remercierai de tout coeur .",5
319459,17-JAN-12,12-JAN-12,Houssem,,fr,174.93.236.82,ga.s@sympatico.ca,14580318,000000122525105,1,1,,2
319460,17-JAN-12,16-JAN-12,Azza,,fr,70.52.56.187,gagnon.claude@sympatico.ca,14624436,000000122601866,1,1,"Me fournir les informations pertinentes et arrêter de me faire perdre mon temps. Le conseiller m'a fournit des informations erronées, une chance que j'ai appelé pour m'assurer des bonnes informations. Encore là, est-ce les bonnes informations, un conseiller dit blanc et l'autre dit noir. C'est pathétique !!",1
319461,17-JAN-12,12-JAN-12,Swathik,,en,67.71.151.64,larrydewilde@sympatico.ca,14583218,000000122514691,5,5,Nothing,5
319462,17-JAN-12,16-JAN-12,Mohammed,,en,69.159.66.83,harrcarl@sympatico.ca,14625004,000000122599035,3,4,"Check system for regional outages before going through all the effort checking the client's system. i.e. ""Where are you located?"" After some 25 minutes it was determined that the entire area around my city was effected.",3
319463,17-JAN-12,03-JAN-12,Yaseen,,en,74.114.172.88,kathy.paquette@bell.net,14465070,000000122302924,1,2,Have people actually know what they are doing. My Internet was hooked up and nobody could help.,2
319464,17-JAN-12,16-JAN-12,Oscar Ernesto,,en,65.92.59.108,kytes@bell.net,14626886,000000122589625,5,4,,5
319465,17-JAN-12,09-JAN-12,Ericka,,en,74.12.44.25,slyght@bell.net,14546444,000000122442132,5,5,"Everything was great with your tech people, you really need to work on your biking staff and fix my bill, your business office keeps boiling me for what I am paying for on my one bill????",3
319466,17-JAN-12,16-JAN-12,Hency,,en,70.24.4.239,dwalters002@sympatico.ca,14623684,000000122601784,5,5,,5
319467,17-JAN-12,16-JAN-12,Yasmin,,en,76.65.84.228,thehigg@sympatico.ca,14631698,000000122602258,4,3,"Not much, but the same problem occurred after a power outage the next day and a further call resulted in the satisfactory replacement of the old modem.",5
319468,17-JAN-12,17-JAN-12,Dilli,,en,70.24.172.26,yvan.dastous@sympatico.ca,14632530,000000122615107,5,3,,5
319469,17-JAN-12,16-JAN-12,Kyle,,en,65.95.231.203,frankcohen@sympatico.ca,14624296,000000122599411,5,5,,5
319470,17-JAN-12,13-JAN-12,Katelyn,,en,142.46.167.3,bballno5@sympatico.ca,14590550,000000122550342,4,4,,4
319471,17-JAN-12,15-JAN-12,Anis,,fr,70.29.245.159,roseline_lachance@sympatico.ca,14618610,000000122578261,2,1,"Bien que l'agent était très poli, je n'ai pas reçu le modem que je voulais; j'ai besoin d'un modem pour me brancher sans fil ... et j'ai reçu le même modem que j'avais déjà ! J'ai rappelé auj., en espérant que le prochain modem soit approprié à mes besoins.",3
319472,17-JAN-12,16-JAN-12,June,,en,216.16.239.109,sonnymac@sympatico.ca,14631154,000000122611249,3,,"Its confusing when I get a bill ahead of the cut off day and all the services are different days... (ie Received my most recent bill yesterday for Telephone service ending Jan 31, Television service ending Feb 3, and Internet service ending Jan 19.) Why can't this all be coordinated??? ",
319473,17-JAN-12,16-JAN-12,Sarra,,fr,70.52.102.100,nrgoyet@sympatico.ca,14629046,000000122594908,5,5,"Je veux féliciter ""SARAH"" pour son aide précieuse. Mon problème de connection  @bell.net  a été résolu entièrement  via mon MacBook Air lorsqu'elle en a pris le contrôle. Merci  ""SARAH"".
Normand  Goyette  819-847-4272.",5
319474,17-JAN-12,14-JAN-12,Stephanie,,en,70.54.149.151,gbiggin@sympatico.ca,14605280,000000122560819,5,5,nothing,4
319475,17-JAN-12,16-JAN-12,Cristobal,,en,70.50.47.44,rob1939@bell.net,14630180,000000122599568,5,5,Nothing at all,4
319476,17-JAN-12,13-JAN-12,Nadine,,en,70.26.41.24,wgamouras@bell.net,14601486,000000122534476,4,4,Can not think of anything,5
319994,18-JAN-12,16-JAN-12,Sumithra,,en,207.164.79.16,jkiseliouk@sympatico.ca,14626074,000000122608557,1,1,Please calle at 416 892 5711 or home at 905 338 0485,3
319995,18-JAN-12,17-JAN-12,Vincent,,en,70.24.27.211,ro1@sympatico.ca,14643976,000000122625497,4,4,"Quit outsourcing your help, I had trouble understanding him.",3
319996,19-JAN-12,19-JAN-12,Maurice,,en,65.92.2.113,annkedwell@sympatico.ca,14647895,000000122668701,5,4,Maurice was truly representative of Bell's effective customer service mandate.... thank you ,5
319997,19-JAN-12,17-OCT-11,Wahida,,fr,70.28.31.159,marcyargeau@sympatico.ca,13657294,000000120606949,2,4,"Avoir la première personne mieux informé. Si un temps de rappel est prévu, qu'il soit suivi.",3
319998,19-JAN-12,18-JAN-12,Mohamed,,fr,70.31.244.249,ray2007@bell.net,14657462,000000122654389,5,5,,5
319999,19-JAN-12,18-JAN-12,Gattu,,en,68.34.149.112,l_charette@sympatico.ca,14654256,000000122647960,5,5,"the security software had to be downloaded twice - the first install failed, had to be removed, then downloaded again and installed.
Also, I could not access your 1-800-310-surf number from the US.",4
320000,19-JAN-12,10-JAN-12,Isabelle,,en,76.68.89.20,jkgilice@bell.net,14554620,000000122465827,5,5,,5
320001,19-JAN-12,16-JAN-12,Harjeeth,,en,69.158.5.186,bob.ross3@sympatico.ca,14621760,000000122587586,1,1,"Problem diagnosis was wrong, and I was down for 3 more days.",1
320002,19-JAN-12,18-JAN-12,Amine,,fr,76.67.195.114,pbourboin@sympatico.ca,14656918,000000122667027,1,1,J ait trouver que votre representant etait impatient et pas trop competent pour le service a la clientel.,1
320003,19-JAN-12,23-FEB-11,Mohamed Amine,,fr,174.92.239.214,denisperrault@sympatico.ca,11153069,000000115308848,3,2,,3
320004,19-JAN-12,17-JAN-12,Vijay,,en,174.92.28.193,wbadiuk@sympatico.ca,14646338,000000122618533,3,3,easier to understand representative,4
320005,19-JAN-12,17-JAN-12,Chuck,,en,174.92.28.193,wbadiuk@sympatico.ca,14646340,000000122641317,5,4,very good person to communicate.  took time to listen and explain everything to me,4
320006,19-JAN-12,17-JAN-12,Steve,,en,74.14.3.217,aokd@sympatico.ca,14633720,000000122637707,5,5,,5
320007,19-JAN-12,18-JAN-12,Sana,,fr,174.89.165.112,michel.ouimet@sympatico.ca,14655836,000000122656710,5,4,"Je crois que Bell ce fou carrément de mes réponses a votre sondage de satisfaction... Par erreur j'avais oublier de répondre a la question no 4 de votre sondage, j'ai voulu envoyer la réponse a votre sondage et voilà qu'une nouvelle fenêtre s'ouvre cette fois-ci avec un message  d'erreur écrit complètement en anglais me demandant de répondre a la question no 4 devenu dans une page anglaise seulement alors que j'avais commencé a répondre au sondage dans une page en Français. Et vous avez le culot de me demander si je vais vous recommander. A part de perdre mon temps a répondre a votre sondage, je crois que vous ne tiendrerais même pas compte de mon opinion. C'étais mon opinion et dite moi donc pourquoi votre système nous retourne par défault dans une anglaise. Vous allez probablement me dire que vous êtes désolé... et bien moi aussi.",
320008,19-JAN-12,18-JAN-12,Ahmed,,en,70.54.115.67,miles.david@sympatico.ca,14655944,000000122645653,5,5,"could move the station closer to me to up the speed, currently capped at 3 mbps

Tech did a great job testing everything. ",5
320009,19-JAN-12,17-JAN-12,Tyrone,,en,76.69.6.19,alb.001@sympatico.ca,14633292,000000122620615,5,5,,5
320010,19-JAN-12,18-JAN-12,Allan,,en,76.67.104.52,mmcgarv@bell.net,14656056,000000122649396,5,5,"
Very Pleased to have had good, promt service from the Tech person who took the information concerning my problem",5
320011,19-JAN-12,18-JAN-12,Anis,,fr,70.53.177.120,michelart@bell.net,14655853,000000122649541,4,4,"Très satisfait de tout l'ensemble de la part de Monsieur ANIS, agent du support technique de Bell. Merci",5
320012,19-JAN-12,18-JAN-12,Marga,,en,174.95.64.230,edgar.perez@sympatico.ca,14650774,000000122665818,5,4,,5
320013,19-JAN-12,18-JAN-12,Emylie,,fr,65.94.177.5,arthur003@sympatico.ca,14648006,000000122652072,4,3,,4
320014,19-JAN-12,16-JAN-12,Tony,,en,174.91.63.182,rklerette@sympatico.ca,14630154,000000122595353,5,5,,5
320015,19-JAN-12,15-JAN-12,Luis,,en,65.95.91.55,pkobelak@bell.net,14618098,000000122586305,1,1,"Better technical skill.  Listen to what the customer is saying.  But I guess since the tech does not have the skill to understand my problem, listening would be useless.  You waste my time, when you can't understand my problem.",1
320016,19-JAN-12,18-JAN-12,Jessica,,en,70.50.152.159,Kenkwong@bell.net,14647018,000000122659607,4,5,,4
320017,19-JAN-12,13-JAN-12,Gunson,,fr,65.92.27.141,yves-g.prefontaine@sympatico.ca,14601772,000000122543906,4,,"Beaucoup de difficulté à comprendre, et accepter surtout, la nature du problème. J'attends la suite des événements. Par ailleurs, le nom du représentant ne correspond pas à celui qui s'est identifié en me prévenant de ce sondage.",4
320018,20-JAN-12,19-JAN-12,Mary ruksana,,en,174.91.40.57,james.forrest@sympatico.ca,14666140,000000122670976,5,5,,5
320019,20-JAN-12,19-JAN-12,Sushil,,en,76.68.49.33,michel_lapointe@sympatico.ca,14669140,000000122687899,5,5,,5
320020,20-JAN-12,19-JAN-12,Mir,,en,65.93.47.227,keithy@bell.net,14667360,000000122669395,5,5,,5
320021,20-JAN-12,19-JAN-12,Maurice,,en,74.15.20.254,jludberg@sympatico.ca,14666710,000000122692795,5,4,,5
320022,20-JAN-12,19-JAN-12,Reina,,en,70.49.63.89,p_nobel@sympatico.ca,14670138,000000122685479,5,5,,4
320023,20-JAN-12,17-JAN-12,Mahender,,en,65.94.90.191,gdewitt@sympatico.ca,14637486,000000122617389,5,5,,5
320024,20-JAN-12,19-JAN-12,Jessica,,en,70.49.185.85,ianmccrea@sympatico.ca,14665810,000000122694338,5,5,"Nothing, I was quite satisfied.",5
320025,20-JAN-12,19-JAN-12,John,,en,99.237.170.232,yesi@bell.net,14673674,000000122676222,3,3,,5
320026,20-JAN-12,19-JAN-12,Ashley,,en,174.92.109.157,lovestogarden@bell.net,14668236,000000122681384,5,5,,5
320027,20-JAN-12,19-JAN-12,Hector,,en,76.71.150.181,pwvgroup@sympatico.ca,14670726,000000122673482,5,5,,5
320028,20-JAN-12,19-JAN-12,Jamie,,en,70.54.63.174,kim.williamson444@sympatico.ca,14667480,000000122690131,5,5,nothing that I can think of,5
320029,20-JAN-12,19-JAN-12,Oscar,,en,216.191.217.66,ken.reid3@sympatico.ca,14667374,000000122672154,1,1,"Promised solution, told different things, still not resolved",1
320030,20-JAN-12,19-JAN-12,Mohd,,en,174.92.50.100,b.spragg@sympatico.ca,14661634,000000122683679,5,4,,5
320031,20-JAN-12,19-JAN-12,Nejib,,fr,70.54.227.58,hardy.christian@sympatico.ca,14665500,000000122671135,4,4,n/a,4
320032,20-JAN-12,19-JAN-12,Lobna,,fr,65.92.31.2,michel.marie@sympatico.ca,14669126,000000122676671,5,4,,5
320033,20-JAN-12,19-JAN-12,Casey,,fr,70.26.205.115,frelouu@bell.net,14664774,000000122671994,3,2,"Rien, semble-t-il ...
Je dois attendre 1 mois et appeller au service de facturation.
Alors, j'ignore encore quelle est mon utilisation Internet.
La personne qui m'a répndu a fait tout ce qu'elle pouvait pour régler la situation.",4
320034,20-JAN-12,18-JAN-12,Yassine,,fr,65.93.152.55,alain.dai@sympatico.ca,14647476,000000122646122,4,4,pour le moment rien,4
320035,18-JAN-12,12-JAN-12,Sujay,,en,65.92.51.175,lhisco@sympatico.ca,14583426,000000122528968,5,4,,5
320559,19-JAN-12,16-JAN-12,Kyle,,en,70.48.196.176,mardell@sympatico.ca,14627846,000000122601162,4,,"I wasn't told that I was going to be charged 49.95 for my modem. I was only told that it was an upgraded modem when I enquired about sending it back. I have had it installed and now I am struck with this charge. I have made different calls with your reps regarding the confusion with my billing, the phone and the Expressview are fine but my internet is much too expensive for me. My January bill states Fibe, I don't even know what Fibe is, and I am certainly not happy about the modem charge.I have been a Bell customer for many years and I have been happy up til now. I am a 75yr single senior on a fixed income and will find this January billing tough. Sincerely,M. Smillie",3
320560,19-JAN-12,18-JAN-12,Samy,,fr,76.71.218.5,denisagathe.lapointe@sympatico.ca,14650222,000000122659958,5,5,Tout a été bien fait et merci de sa patience.,5
320561,19-JAN-12,18-JAN-12,Srinivasan,,en,64.231.5.131,hillergeorg@sympatico.ca,14652234,000000122666669,4,3,,4
320562,19-JAN-12,16-JAN-12,Nes,,en,64.228.227.145,epmillar@sympatico.ca,14623920,000000122590257,3,4,I was contactd by a Bell representative early Dec.re high speed. I refused the offer. A modem was delived to me this month. I refused to open it. 1st call to you suggested return by Canada Post even though the delivery was by Purolator. Canada post refused to accept it.Purolator finally accepted to return it. Much time and trouble for a service that I had refused. The refusal is based on the fact that Bell high speed at my Ontario country home is not expected for at least another 3-4 years!E Millar,2
320563,19-JAN-12,17-JAN-12,Ronald,,en,64.231.27.26,aldacyr@sympatico.ca,14633300,000000122635458,5,4,,5
320564,19-JAN-12,15-JAN-12,Maria,,en,174.95.126.157,djgh@sympatico.ca,14613802,000000122579834,5,4,,3
320565,19-JAN-12,18-JAN-12,Salvador,,en,65.95.152.42,sirbif@sympatico.ca,14658618,000000122656745,5,5,,5
320566,19-JAN-12,18-JAN-12,Shyam,,en,74.15.33.87,vpetrie@sympatico.ca,14659918,000000122643274,4,4,You can give me a rebate for the months I paid for high speed and was not receiving it.,4
320567,19-JAN-12,18-JAN-12,Paula,,en,174.92.70.106,bullman@bell.net,14648798,000000122663701,4,4,I had to wait 24 minutes before I got a representative. Need more representatives!,5
320568,19-JAN-12,18-JAN-12,Belhassen,,fr,70.51.174.125,manonclair53@sympatico.ca,14655138,000000122663138,5,5,rien,4
320569,19-JAN-12,16-JAN-12,John,,en,70.27.54.88,groundstar@sympatico.ca,14624856,000000122614656,5,5,"My first call took me to India, and I had to tell him I needed someone in North America. The second call got me someone who was bilingual, and he was perfect, fantastic, helpful and knowlegable. Whoever he was you're not paying him enough. 
I know he was sympatico, BUT
I really can't recommend bell Express View becuase:
1. India call centres
2. You don't carry the Detroit stations I'm in Windsor {One mile away from Detroit}
3. You don't carry Channel 9 in Windsor (CBC)
4. You don't carry CHWI Channel 16 In Windsor (CTV2)
So you carry no channel that has local windsor TV news.
BUT your guy in tech support was fantastic",1
320570,19-JAN-12,05-JAN-12,Aidin,,en,174.92.70.106,bullman@bell.net,14490840,000000122357464,4,4,nothing,5
320571,19-JAN-12,22-DEC-11,Eddy,,en,184.148.224.182,trossi@sympatico.ca,14336552,000000122068157,5,5,nothing,5
320572,19-JAN-12,18-JAN-12,Kathy,,en,70.49.149.113,csegula@bell.net,14649676,000000122645731,1,,"I like to have service in Canada not in
India or Felepiny. I pay my bill in Canada there-for I pefer service in Canada. Please take this massega to your president.  ",1
320573,19-JAN-12,18-JAN-12,Anis,,fr,76.69.234.253,marco.tejada@sympatico.ca,14655198,000000122650280,4,5,ok,4
320574,19-JAN-12,18-JAN-12,Nicole,,en,74.14.39.141,tturner_36@sympatico.ca,14659668,000000122656231,5,4,,
320575,19-JAN-12,16-JAN-12,Karim,,fr,70.26.243.53,annette.villeneuve@sympatico.ca,14621086,000000122598187,3,4,Pour mon cas a moi je n'aurais pas mieux demander.  Car pour une foie je n'est pas eu de probleme pour me connecter a mon nouveau router et connecter l'internet. ,4
320576,19-JAN-12,12-JAN-12,Elmer,,en,70.27.46.98,mertz.scott@sympatico.ca,14584570,000000122528908,5,5,,4
320577,19-JAN-12,18-JAN-12,Houssem,,fr,70.29.196.136,brico2@sympatico.ca,14648692,000000122660357,5,5,,5
320578,19-JAN-12,18-JAN-12,Mokhles,,fr,70.29.196.136,brico2@sympatico.ca,14648694,000000122658758,5,5,,5
320579,19-JAN-12,13-JAN-12,Hechmi,,fr,76.67.163.153,buron@sympatico.ca,14591012,000000122553141,2,1,sûrement.  le rep m'a donné une fausse information concernant un message d'erreur (pop-up) continuel sur mon PC.,3
320580,19-JAN-12,17-JAN-12,Elizabeth,,en,174.91.72.152,maripet.haus@sympatico.ca,14641364,000000122635947,5,4,"At this point in time nothing, it was the fastest service to date for this particular issue.",5
320581,19-JAN-12,18-JAN-12,Alex,,en,74.14.48.201,mercerjw@bell.net,14655734,000000122665265,5,5,,5
320582,19-JAN-12,18-JAN-12,Abir,,fr,67.71.113.115,cooperative.louis-veuillot@sympatico.ca,14649586,000000122649452,5,5,,5
320583,19-JAN-12,18-JAN-12,Aroua,,fr,70.26.224.217,nisigg@sympatico.ca,14656426,000000122650989,4,5,,4
320584,19-JAN-12,16-JAN-12,Ashok,,en,67.71.36.166,jim.christy@sympatico.ca,14626014,000000122614704,5,5,,5
320585,19-JAN-12,18-JAN-12,Mauricio,,en,184.147.228.3,hans.toepell@sympatico.ca,14652048,000000122667940,4,5,nothing all ok.,5
320586,19-JAN-12,16-JAN-12,Maria,,en,70.24.215.148,jeroncic@sympatico.ca,14625936,000000122611442,5,5,nothing really this time.,4
320587,19-JAN-12,17-JAN-12,Luis,,en,76.69.102.12,dusty.ty@sympatico.ca,14636476,000000122635609,2,1,Help fix the proplem like you did in the past. Not just pass it off.,2
320588,19-JAN-12,17-JAN-12,Fatma Sawcen,,fr,70.55.183.126,d.duquay@sympatico.ca,14635612,000000122620226,5,5,,5
320589,19-JAN-12,18-JAN-12,Shaik Rameez,,en,70.54.46.38,gregorini@sympatico.ca,14651890,000000122665130,3,1,"Get my internet working consistently.
And because of this I have cancelled my services with Bell.",2
320590,19-JAN-12,17-JAN-12,Gloria,,en,70.31.159.213,leering@sympatico.ca,14640410,000000122625565,5,5,"I've two computers and I received your request to fill in the survey, However on one computer I could not reply and got a message ""General failure.The URL was:'http://internet.bell.ca/index.cfm?mEthod=csatSurvey.start&RE..."" Application not found. I could click on the URL on my second computer and could reply. I don't understand as both computers have the same antivirus program",5
320591,19-JAN-12,17-JAN-12,Joseff,,en,65.95.215.71,asmallfamilyfarm@sympatico.ca,14633846,000000122623667,4,4,,4
320592,19-JAN-12,18-JAN-12,Timmy,,en,174.91.9.68,fcaulfield@sympatico.ca,14651162,000000122653451,5,4,my inquiry was handled satisfactorily!,4
320593,19-JAN-12,16-JAN-12,Priyojoy,,en,76.69.12.254,beuglet@sympatico.ca,14621618,000000122612851,5,5,,5
320594,19-JAN-12,17-JAN-12,Michelle,,en,64.231.170.136,rizviasghar@sympatico.ca,14643918,000000122617562,5,5,,5
320595,19-JAN-12,17-JAN-12,Harathi,,en,174.91.70.252,patparedes@sympatico.ca,14642932,000000122625616,5,4,,5
321064,20-JAN-12,18-JAN-12,Aurea,,en,174.91.40.173,terrberr@sympatico.ca,14659298,000000122649128,1,1,"THE BELL TECHNICIAN, A MAN, WAS VERY RUDE TO ME THROUGHOUT THE WHOLE PROCEDURE!  HIS ENGLISH WAS IMPOSSIBLE TO UNDERSTAND...HE SAID CLEARLY, THAT THE FAULT FOR HIS DIFFICULTIES, WAS MY FAULT...BECAUSE ""I DIDN'T DO WHAT HE TOLD ME TO DO"". WHEN I FINALLY GOT ANGRY AND ASKED TO SPEAK TO A SUPERVISOR, HE PUT ME ON HOLD AND JUST LEFT ME THERE. IT WAS A MISERABLE EXPERIENCE FROM THE FIRST MOMENT. THERE IS NOT ENOUGH TIME IN THIS LIFE TO HAVE TO DEAL WITH RUDE IDIOTS LIKE THIS. I HAVE BEEN A CUSTOMER OF BELL FOR MANY,MANY YEARS.HE WAS SUPPOSED TO BE THE EXPERT,ON THE LINE TO HELP ME.  THAT DIDN'T HAPPEN. I HOPE HE LOSES HIS JOB WITH BELL. ",1
321065,20-JAN-12,19-JAN-12,Francis,,en,65.93.84.25,normaneggett@sympatico.ca,14669938,000000122675151,5,5,Nothing,4
321066,20-JAN-12,19-JAN-12,Ashish Prabhu,,en,70.49.150.170,beverlygorman@sympatico.ca,14661918,000000122684342,5,5,"Fixed it sooner.  Ihave had 2 technicians to my home; new modem; numerous calls to your IT help desk and finally Ashish was able to fix it.  It was a simple fix at that.  ",
321067,20-JAN-12,19-JAN-12,Kamel,,fr,76.67.167.195,cbourgau@sympatico.ca,14662630,000000122692808,5,5,,5
321068,20-JAN-12,19-JAN-12,Heni,,fr,70.49.66.237,thibault_11@sympatico.ca,14672928,000000122673389,5,4,"je suis un client avec bell depuis près de 10 ans avec ma maison principale et ma résidence d'été pour la téléphonie et l'internet ainsi que pour mon cellulaire et j'ai constaté sur mon dernier compte (154610967) que l'on m'a chargé des frais d'utilisation pour l'internet. C'est la première fois, à ma connaissance, que l'on facture ces frais.
Je vous demande d'étudier mon cas en prenant en considération ma  fidélité à votre Compagnie.  Je trouve exagéré le prix mensuel pour l'internet en fonction du peu d'utilisation que j'en fait
Je vous remercie de l'attention que vous porterez à ma demande.",4
321069,20-JAN-12,19-JAN-12,Hatem,,fr,70.49.77.195,yvon.rood@bell.net,14673732,000000122683662,1,1,"Bell = vendre, vendre mais pas de service pour véritablement régler les problèmes des clients.

On nous fait niaiser sur la ligne avec des gens sans pouvoir et sans intentions de régler la difficulté.

On m'a fait passer d'un intervenant à l'autre pendant plus de 180 minutes.

Imaginez mon insatisfaction ! ! !

Et que dire des techniciens que vous envoyez à nos maisons pour faire l'installation et ce, avec le logo de Bell.


Bell = vente, vente, promesses sans livrer la marchandise.

Vous ne semblez pas écouter votre clientèle.  Pourquoi de tels sondages et toujours revenir au même point.

Félicitation pour la médiocrité de vos services et ce après plus de 180 minutes et une longue liste d'intervenant plus ridicules les uns des autres!


Yvon Rood
819-377-7981 pour le moment  ",1
321070,20-JAN-12,19-JAN-12,Ramzi,,fr,76.64.26.153,marcnico@sympatico.ca,14668572,000000122687044,5,4,,5
321071,20-JAN-12,19-JAN-12,Nejib,,fr,67.68.199.31,philippetadros@sympatico.ca,14670496,000000122682022,5,4,,4
321072,20-JAN-12,19-JAN-12,Chelsey,,en,70.26.62.152,de009@sympatico.ca,14663560,000000122674094,4,5,keep your price and service competitive ,4
321073,20-JAN-12,19-JAN-12,Kumar,,en,74.15.27.12,anne_m@sympatico.ca,14661366,000000122670508,5,5,,5
321074,20-JAN-12,19-JAN-12,Oscar,,en,69.158.146.237,trasool@sympatico.ca,14673106,000000122689844,4,3,more clear delivering the info,1
321075,20-JAN-12,18-JAN-12,Darwin,,en,64.231.206.166,kimron7@sympatico.ca,14654060,000000122666978,4,4,make it faster,3
321076,20-JAN-12,19-JAN-12,Nabiha,,fr,70.48.138.54,andrebonin@sympatico.ca,14661260,000000122672265,1,1,"Reparer le probleme 
",
321077,20-JAN-12,19-JAN-12,Kota,,en,70.30.133.122,junestevenson@sympatico.ca,14667168,000000122672900,4,4,I am a senior and found it just a little difficult to hear but the man who helped me was very  patient and repeated himself and spoke clearly. ,5
321078,20-JAN-12,19-JAN-12,Makram,,fr,70.53.207.120,pantcho@sympatico.ca,14670178,000000122692960,2,2,,4
321079,20-JAN-12,19-JAN-12,Jose,,en,70.27.176.40,pwzabu@sympatico.ca,14670730,000000122680717,4,4,this experience was good but i have so many issues with bell that i will be cancelling my internet within in the next month. give 30 day notice and that will be it. i will no longer have any bell services.,2
321080,20-JAN-12,18-JAN-12,Denis,,en,69.157.54.217,greatgam@sympatico.ca,14651876,000000122645106,5,3,"The operator got my email working but there are some emails that I cannot open
",4
321081,20-JAN-12,17-JAN-12,Basker,,en,174.95.193.123,initialworkwear@sympatico.ca,14638416,000000122628391,3,3,pay better attention to what the complaint really is and dont jump to quick conclusions ,5
321082,20-JAN-12,19-JAN-12,Edwin,,en,76.70.112.189,pebo7@sympatico.ca,14670388,000000122679402,4,4,,5
321083,20-JAN-12,19-JAN-12,Madhu,,en,64.228.94.92,terry.warwick@sympatico.ca,14672826,000000122673565,4,4,Better english speaking skills.,4
321084,20-JAN-12,19-JAN-12,Houda,,fr,67.70.50.230,laer@bell.net,14667722,000000122669681,5,4,,5
321085,20-JAN-12,19-JAN-12,Priyanka,,en,184.148.101.132,byrondepass@sympatico.ca,14662364,000000122677744,5,5,I have been paying $10.00 / month for spometime for your security service but have been also paying for macafee security. No one told me that I did not have to pay for 2 services until I asked the question. I kind of felt ripped off.,4
321086,20-JAN-12,19-JAN-12,Aivi,,en,174.94.50.156,mbe085@sympatico.ca,14668876,000000122672055,5,5,Base on my interaction with Aivi yesterday. She was very nice and I was very pleased with her service. Couldn't be better.,5
321087,20-JAN-12,19-JAN-12,Vijayashanti,,en,174.94.8.214,anne.hewat@sympatico.ca,14661364,000000122688473,3,3,"Sometimes it's hard to hear the tech; perhaps she was on a speaker phone.
It wasn't the tech's fault that the problem wasn't resolved; it was the computer.",5
321088,20-JAN-12,19-JAN-12,Jose,,en,70.30.33.150,dwburdon@sympatico.ca,14664144,000000122694148,5,5,,5
321089,20-JAN-12,17-JAN-12,Aqeel,,en,173.238.38.5,mmulholland3@sympatico.ca,14642102,000000122631793,1,3,Because of the advice of the operator who told me to delete my driver for my network card on my pc I now have to pay over $70 to get it fixed!,1
321090,20-JAN-12,17-JAN-12,Anis,,fr,70.53.136.120,siobud@bell.net,14644982,000000122631806,5,4,"j'aimerais savoir la cause du delai de 48 heures, pour corriger mon trouble merci",4
321091,20-JAN-12,19-JAN-12,Jay,,en,174.91.15.55,felecteng@sympatico.ca,14664566,000000122691535,5,5,Previously I had requested rhat my SERVER mail box be set up to delete mail from the Server after 18 days. your previous Bell Tech had not done so.,4
321092,20-JAN-12,19-JAN-12,Eric,,en,70.31.62.166,dkewles@sympatico.ca,14663836,000000122683643,5,5,,4
321093,20-JAN-12,19-JAN-12,Karthika,,en,64.229.83.108,lyndaviau@sympatico.ca,14668336,000000122692213,5,5,,5
321094,20-JAN-12,19-JAN-12,April,,en,70.30.242.142,cathymac3@sympatico.ca,14662606,000000122670712,3,4,"Listen to my request and don't try to sell me something more expensive that I don't want. If I want advice, I will ask for it.",4
321095,19-JAN-12,18-JAN-12,Ronald,,en,70.27.132.243,glennthompson@sympatico.ca,14651788,000000122660242,4,4,,5
319477,17-JAN-12,16-JAN-12,Yosimar,,en,70.54.38.180,rew55@sympatico.ca,14630026,000000122595235,5,5,,5
319478,17-JAN-12,15-JAN-12,Srinivasan,,en,74.14.17.67,tberlingeri@sympatico.ca,14619508,000000122586180,5,4,quicker access,4
319479,17-JAN-12,16-JAN-12,Mario,,en,70.52.181.78,scott.stlouis@sympatico.ca,14630774,000000122588594,5,4,"While the exchange of the modem went smoothly; there was difficulty reconnecting the Mac to establish service and this was left with ourselves to resolve . The experience would have been much better had this been able to be accomplished while your technician was here.",5
319480,17-JAN-12,16-JAN-12,Med Amine,,fr,69.156.74.153,JALBERT-MICHEL@sympatico.ca,14620374,000000122612423,4,4,,5
319481,17-JAN-12,16-JAN-12,Alexandra,,fr,67.71.237.138,maximep.belair@bell.net,14628162,000000122590368,5,5,Excelente représentante !!!! Étant gérant de la sucursale de coaticook le fr042 je suis tres satisfait du service apporter par alexandra !!! ,5
319482,17-JAN-12,15-JAN-12,Priya,,en,65.94.112.93,patricia.jensen@sympatico.ca,14617900,000000122582274,4,5,,4
319483,17-JAN-12,16-JAN-12,Michel,,en,184.146.237.119,Derek1961@bell.net,14620324,000000122610968,5,4,,3
319484,17-JAN-12,16-JAN-12,Martin,,en,184.146.237.119,Derek1961@bell.net,14620326,000000122587402,5,3,,3
319485,17-JAN-12,16-JAN-12,Edward,,en,184.146.237.119,Derek1961@bell.net,14620328,000000122612185,5,5,,3
319486,17-JAN-12,30-DEC-11,Neha,,en,65.95.247.88,jcroskery@sympatico.ca,14423544,000000122230000,2,1,When I press 1 for English I would like to get someone who actually speaks English.,1
319487,17-JAN-12,15-JAN-12,Haricharan,,en,174.93.164.57,jason.newhook@sympatico.ca,14615438,000000122583556,5,5,Nothing,5
319488,17-JAN-12,16-JAN-12,Ingrid,,en,70.49.247.4,easterly@bell.net,14623742,000000122599329,1,1,Employ a knowledgeable person.,2
319489,17-JAN-12,13-JAN-12,Zulfiquar,,en,70.48.251.137,coramcphail@sympatico.ca,14591658,000000122553343,5,5,,3
319490,17-JAN-12,12-JAN-12,Marta,,en,184.147.39.25,Lucivet@bell.net,14576232,000000122510546,4,4,Not have the problem in the first place as this situation lasted for over 3 days.,4
319491,17-JAN-12,15-JAN-12,Deepak,,en,67.70.162.207,locarpan@sympatico.ca,14616534,000000122579617,5,5,"Nothing. The agent was polite, and thorough. I was satisfied",5
319492,17-JAN-12,15-JAN-12,Luis,,en,74.14.66.225,wl.olszewski@sympatico.ca,14620044,000000122582596,4,4,nothing,3
319493,17-JAN-12,16-JAN-12,Ahmed,,en,184.145.1.22,prawn3@sympatico.ca,14629694,000000122590547,1,1,,2
319494,17-JAN-12,14-JAN-12,Alex,,en,184.147.34.125,angelo.galliera086@sympatico.ca,14602576,000000122565927,5,4,,
319495,17-JAN-12,16-JAN-12,Edgar,,en,65.92.144.65,bmelnychuk@sympatico.ca,14621744,000000122611377,5,5,,4
319496,17-JAN-12,16-JAN-12,Karen,,fr,70.55.180.141,lieu@sympatico.ca,14627184,000000122588614,4,4,,5
319497,17-JAN-12,16-JAN-12,John,,en,206.47.249.246,v.ferreira@sympatico.ca,14632002,000000122596763,4,3,"I was transferred to the next level of support and they tested my DSL modem to determine that I was not able to get the 6Mbps on my line.  They checked whether there were other available DSL ports at the CO and at the neighbourhood box, however, there were none available.  Is it possible to expedite the addition of more DSL cards in order to improve my service stability and speed??",3
319498,17-JAN-12,14-JAN-12,Casey,,en,174.91.138.70,jrodrigues55@sympatico.ca,14606762,000000122560951,4,4,"How to get an e-mail address so I could e-mail my problem when I have one.
For me it is much easy then trying to find an e-mail address.
Joseph",4
319499,17-JAN-12,16-JAN-12,Sudheer,,en,69.157.248.37,yorgo.yumukoglu@sympatico.ca,14632506,000000122611921,5,5,,5
319500,17-JAN-12,16-JAN-12,Jonathan,,fr,65.92.85.235,dabea@bell.net,14622850,000000122612281,5,3,,5
319501,17-JAN-12,13-JAN-12,Matthew,,en,50.101.105.193,lauradave@sympatico.ca,14595978,000000122533445,5,5,"Nothing,exceeded my expectations!!Matt was outstanding.If I may add, Penny was
extremely helpful also.Great customer service. :)  ",5
319502,17-JAN-12,16-JAN-12,Besma,,fr,65.92.249.56,beaudetlavigne@bell.net,14621490,000000122602621,3,,Système de téléphonie plus rapide. Parler à quelqu'un du Québec. ,4
319503,17-JAN-12,12-JAN-12,Bochra,,fr,184.148.223.129,beben@sympatico.ca,14577318,000000122507680,5,5,,5
319504,17-JAN-12,16-JAN-12,Gopinath,,en,74.14.106.55,carlosd7@sympatico.ca,14622148,000000122613271,5,4,,5
319505,17-JAN-12,16-JAN-12,Jerose,,en,76.66.206.248,p1anoman@bell.net,14629180,000000122613617,2,1,"You blocked my internet for 24 hours. is that real smart? can't get an a..h..
to help.Not very good . Do u care? let me know by phone. thanks for nothing",1
319506,17-JAN-12,28-DEC-11,Kira,,en,70.31.59.126,kathy.hartt@sympatico.ca,14394930,000000122174000,5,5,,5
319507,17-JAN-12,15-DEC-11,Deoborah,,en,74.12.116.205,chris.booth@sympatico.ca,14258450,000000121913261,,,I have no idea of why this e-mail has been sent.  No one on this account has contacted Sypatico for any reason.,
319508,17-JAN-12,16-JAN-12,Carlos,,en,67.70.200.71,clobeau3@sympatico.ca,14622616,000000122600796,5,,,5
319509,17-JAN-12,16-JAN-12,Naveenkumar,,en,70.24.215.251,edmund.arnsby@sympatico.ca,14623800,000000122613099,5,5,could not do better,5
319510,17-JAN-12,04-JAN-12,Mohamed,,en,70.51.13.16,maxmasi@sympatico.ca,14482816,000000122328221,1,1,status of my order and why a tech did not show up at my house on January 3rd.,4
319511,17-JAN-12,16-JAN-12,Oscar,,en,70.30.30.96,mjr.paterson@sympatico.ca,14628502,000000122593311,5,5,,4
319512,17-JAN-12,26-NOV-11,Karen,,en,67.70.17.21,kevandlor@sympatico.ca,14112570,000000121498003,3,1,Actually still waiting for my credit that bell said they would pay me for Internet service. The internet package that I have been paying for a year (high speed) does not exist in my area. Very upset and going to another provider if this credit is not paid to me. ,1
319513,17-JAN-12,16-JAN-12,Douglas,,en,69.165.130.23,sjkeats@sympatico.ca,14631034,000000122601719,1,1,"When an agent says something, why do they do the opposite?",1
319514,17-JAN-12,16-JAN-12,Cesar,,en,70.31.56.146,linda.pawlowitsch@sympatico.ca,14627216,000000122614642,5,5,,4
319515,17-JAN-12,16-JAN-12,Joy,,en,65.93.206.87,jmack124@sympatico.ca,14626112,000000122611844,4,3,I don't think anything could have been done.,3
319516,17-JAN-12,16-JAN-12,Gustavo,,en,184.144.78.121,gbcole2@sympatico.ca,14624512,000000122613549,4,4,,4
319517,17-JAN-12,08-JAN-12,Noureddine,,fr,67.68.120.181,bouchardmichel@bell.net,14528860,000000122421959,1,1,Bell est une compagnie pourrie qui se foût carrément du client et qu'il n'a qu'un produit à vendre.  Elle se permet même de jouer dans le porte feuille des clients.   Je lui souhaite la faillite car elle ne connait pas la recette du succès.  Je ne recommanderai jamais votre produit.,1
319518,17-JAN-12,15-JAN-12,Antony,,en,174.92.14.231,rjmarks@sympatico.ca,14618442,000000122578103,3,4,I was on the phone for almost an hour to get an answer to the question - Where is the power adapter that I was told would be sent 7 days ago. It took too long for me to hear for the second time that Bell would send a replacement part to get me back on the internet after a wait of 7 days.,4
320036,18-JAN-12,17-JAN-12,Allan,,en,65.92.51.175,lhisco@sympatico.ca,14640472,000000122621164,5,5,,5
320037,20-JAN-12,18-JAN-12,Joy,,en,70.31.31.111,francesmvr@sympatico.ca,14651316,000000122662828,5,4,Both technicians did a great job. They were generous with their and with their expertise.,5
320038,20-JAN-12,19-JAN-12,Ashwini,,en,174.88.91.200,ssauve000@sympatico.ca,14672382,000000122685444,4,5,have more employees who speak with a canadian accent - most of them are immigrants - sometimes hard to understand.,5
320039,20-JAN-12,19-JAN-12,Joseph,,en,67.70.198.82,lakecarole@bell.net,14667732,000000122672014,5,5,I was sent to several different departments before being sent back to where I had started in the first place. Your customer service options are far too complicated to the point that even your reps don't know where to send a customer.,5
320040,20-JAN-12,19-JAN-12,Naoufel,,fr,70.53.179.70,a-theberge@sympatico.ca,14660764,000000122677501,5,4,le technicien est venu 1 journée après la demande,4
320041,20-JAN-12,19-JAN-12,Matthew,,en,65.92.205.252,bill_stevens1@sympatico.ca,14661972,000000122683967,3,2,Could have recommended some the top antivirus programs I could chose from. ,4
320042,20-JAN-12,19-JAN-12,Paola,,en,174.91.254.196,dollydastoor@sympatico.ca,14663908,000000122693249,5,5,The response time could have been faster,5
320043,20-JAN-12,19-JAN-12,Janice,,en,64.229.10.239,richardschwarz@sympatico.ca,14671090,000000122682096,1,2,Better understand the issues that require resolution.,1
320044,20-JAN-12,19-JAN-12,Janice,,en,64.229.10.239,richardschwarz@sympatico.ca,14671092,000000122682147,1,1,"I was promised a return follow up call by your representative to deal with the issues but never received one.
I am still waiting.",1
320045,20-JAN-12,19-JAN-12,Hugo,,en,184.147.14.191,sprack@bell.net,14672356,000000122670910,5,5,,4
320046,20-JAN-12,19-JAN-12,Danielle,,en,184.145.57.156,sadx@sympatico.ca,14671668,000000122689646,5,5,It was excellent-never before was I happy with service! ,4
320047,20-JAN-12,19-JAN-12,Iris,,en,74.14.145.219,jrussell@bell.net,14667074,000000122681981,5,5,have all your overseas reps just like Iris,5
320048,20-JAN-12,18-JAN-12,Asir raja,,en,174.93.85.109,carleen92@sympatico.ca,14648958,000000122668253,4,3,..............take less time,4
320049,21-JAN-12,18-JAN-12,Sukumar,,en,76.68.116.195,zany1968@sympatico.ca,14660364,000000122666216,3,3,"I used tech support online 4 times but could not get my email working.  I then did things I thought might help. After I cleared the cookies my email started to work.  I would have had access to my email earlier if one of the tech people had thought of it.

They did put in a good effort though.  I was without me email for four days.
",3
320050,21-JAN-12,20-JAN-12,Rod,,en,70.50.130.28,elbowroom@sympatico.ca,14677594,000000122704538,1,1,not lost our connection,3
320051,21-JAN-12,20-JAN-12,Sarah,,en,174.95.65.154,t_mack@sympatico.ca,14685912,000000122712387,5,5,"Sarah's help was fantastic. She was clear,concise and confident in dealing with me. She answered the questions I asked, and even suggested I turn something off and then on again and that solved my other issue that I had not solved earlier with Bell. ",5
320052,21-JAN-12,16-JAN-12,Gaudenz,,en,174.95.65.154,t_mack@sympatico.ca,14631538,000000122611947,1,1,"The agent did not understand the problem and suggested that we redirect wires. We did try but that was not the problem. The problem was later resolvedwhen Wifi connection names and Keys or passwords were identified.

",2
320053,21-JAN-12,20-JAN-12,Hency,,en,70.26.120.199,glenoracole@bell.net,14678488,000000122699505,5,5,n/a,5
320054,21-JAN-12,20-JAN-12,Saranya,,en,76.69.55.205,i.marchese@sympatico.ca,14679082,000000122697804,2,2,fix my internet service. Five minutes after I got off the phone I had the same problem. I am not pleased with my internet service and I am looking into switching to cable,2
320055,21-JAN-12,19-JAN-12,Alejandro,,en,67.68.37.117,dhallett@sympatico.ca,14663752,000000122692586,5,5,,5
320056,21-JAN-12,20-JAN-12,Nizar,,fr,174.93.249.40,prheaume@sympatico.ca,14683872,000000122706691,5,5,,5
320057,21-JAN-12,20-JAN-12,Wissem,,fr,74.14.162.162,clement.cliche@bell.net,14676356,000000122713916,5,5,"mauvaise qualité du son sur la ligne téléphonique ; JE DEVAIS SOUVENT FAIRE RÉPÉTER
",5
320058,21-JAN-12,20-JAN-12,Hanen,,fr,174.95.227.81,rolande.provencal@sympatico.ca,14684612,000000122695421,5,5,Bien servis.,5
320059,21-JAN-12,20-JAN-12,Susy,,en,76.64.44.251,giani@sympatico.ca,14678392,000000122718527,5,4,,4
320060,21-JAN-12,20-JAN-12,Mohammed,,en,174.94.31.120,jpalmer1@bell.net,14680206,000000122698250,3,1,your rep did just fine. we realized there was a problem with my computer that was not solveable with the on line session,5
320061,21-JAN-12,19-JAN-12,Majdi,,fr,174.89.214.42,michele.gilles@sympatico.ca,14669150,000000122682097,5,5,,5
320062,21-JAN-12,20-JAN-12,Mehdi,,fr,69.156.164.178,francine-leroux@sympatico.ca,14678030,000000122713005,5,5,Première demande totalement réglée ,5
320063,21-JAN-12,20-JAN-12,Kurt,,en,174.89.86.223,patcorcoran@bell.net,14683372,000000122699639,1,1,provided the service offered for the price agreed,1
320064,21-JAN-12,20-JAN-12,Jay,,en,74.14.73.71,henri.mosnier@sympatico.ca,14678878,000000122695613,5,5,Nothing,4
320065,21-JAN-12,20-JAN-12,Zohra,,fr,76.67.205.173,l.delattre@sympatico.ca,14680828,000000122697632,3,2,S'assurer que vos employers puissent etres au courrant des lettres que vous nous envoyer.,2
320066,21-JAN-12,20-JAN-12,Dilip,,en,184.144.27.108,jvf42@bell.net,14680348,000000122705126,5,5,nothing,5
320067,21-JAN-12,20-JAN-12,Ajay,,en,74.14.116.240,edunklin@sympatico.ca,14677538,000000122705512,5,5,"the connection was not not to clear I had to repeat myself several times. The DSL 26 digit code on the bottom was so small 3pt. bold type 6, 8 & 9 were hard to see the difference.
",5
320068,21-JAN-12,20-JAN-12,Madhu,,en,70.54.103.128,dfair@bell.net,14677018,000000122699480,4,4,,4
320069,21-JAN-12,20-JAN-12,Pradeep,,en,204.101.237.139,nicmike@sympatico.ca,14683013,000000122718101,5,5,,5
320070,21-JAN-12,20-JAN-12,Alexandre-Hugo,,en,174.95.132.2,ko3ak@bell.net,14680738,000000122704813,4,4,,5
320071,21-JAN-12,20-JAN-12,Armando,,en,174.89.58.17,rgprets@sympatico.ca,14684320,000000122704184,5,5,,4
320072,21-JAN-12,20-JAN-12,Latregan,,fr,67.68.223.88,helene.vincent2@sympatico.ca,14678858,000000122713879,5,3,apporter une solution permanente.,4
320073,21-JAN-12,20-JAN-12,Med Heni,,fr,76.68.197.103,diane_deschenes1@sympatico.ca,14677074,000000122701152,5,4,plug in ,4
320074,21-JAN-12,20-JAN-12,Joseph,,en,99.246.211.186,stephen.dinsmore@sympatico.ca,14685612,000000122705361,2,1,Get the internet connection working!  It is still down at 2012.01.21 08:52 EST.,2
320075,21-JAN-12,20-JAN-12,Radhika,,en,76.64.210.99,jim.wilson078@sympatico.ca,14679866,000000122719503,2,1,"Very hard to understand the representative. 
My Internet service has slowed down considerably since the Christmas holiday and all I was told is that they are working on it. So I am now paying for a service that I am not receiving. 
If this is not corrected I will be switching everything over to Rogers. ",1
320596,19-JAN-12,18-JAN-12,Neha,,en,76.67.124.39,rockon@sympatico.ca,14657870,000000122647055,1,1,"fix the problem once and for all 

this is the fourth time with the same problem. being a  customer sincer 2000
not very happy. other companies look like a good alternative",1
320597,20-JAN-12,19-JAN-12,Youssef,,fr,184.144.171.94,guyrlavoie@sympatico.ca,14665424,000000122675667,5,1,"Je ne peux que louer la courtoisie du conseiller. 
C'est le système qui est pourri",1
320598,21-JAN-12,20-JAN-12,Ammar,,fr,76.68.148.200,jeanmarleau@sympatico.ca,14679664,000000122698462,5,5,Rien du tout tout a été parfait,5
320599,21-JAN-12,20-JAN-12,Kyle,,en,74.12.16.188,mjwebber@sympatico.ca,14682650,000000122712892,3,2, I found out later that representative did not have knowledge of the device I was asking about.,3
320600,21-JAN-12,20-JAN-12,Murali,,en,174.94.107.114,partners19@sympatico.ca,14683356,000000122716203,5,5,"Get more people like (Murali) very polite and ready to help.
",5
320601,21-JAN-12,20-JAN-12,Slah,,fr,50.100.108.152,isirois@sympatico.ca,14679228,000000122711374,1,1,"Avoir un technicien qui soit poli et qui n'a pas le mal de vivre, il m'a complètement niaiser, ma faisant faire la même manoeuvre à plus de 6 reprises. Il se foutait complètement de ma gueule. Pour en finir il m'a dit que c'était ma carte réseaux sans fil sur mon ordi qui était fini, j'ai appeler 2 heures plus tard chez Bell pour parler à un autre technicien et en moins de 10 minutes le problème était régler.

Vous devriez congédier le technicien qui c'est foutu de ma gueule lors de mon appel des environ 16h.

Marco Rodier. 418-839-2946",1
320602,21-JAN-12,20-JAN-12,Jamel,,fr,50.100.108.152,isirois@sympatico.ca,14679230,000000122715456,5,5,,3
320603,21-JAN-12,20-JAN-12,Mohammed,,en,65.95.95.82,mmihalyak@sympatico.ca,14682683,000000122704597,4,5,,4
320604,21-JAN-12,19-JAN-12,Myriam,,fr,174.89.77.56,carolane.stpierre@sympatico.ca,14662531,000000122672418,5,5,"M'informer avant de bloquer l'accès à mes courriels.

Merci",5
320605,21-JAN-12,18-JAN-12,Emmanuel,,en,174.89.135.28,kdnelles@sympatico.ca,14653916,000000122648852,1,1,Find an solution to my problem - getting sympatico on Coby (Android) tablet,
320606,21-JAN-12,20-JAN-12,Kyle,,en,74.12.86.90,alex-dee.fraser@sympatico.ca,14674436,000000122705763,5,5,"Kyle was one othe best reps I have had.
Great job.",5
320607,21-JAN-12,20-JAN-12,Behia,,fr,70.52.72.140,rock_for@bell.net,14684578,000000122699494,4,4,,4
320608,21-JAN-12,15-JAN-12,Kumar,,en,74.167.0.206,andree056@sympatico.ca,14612310,000000122574759,3,4,Have Canadians helping Canadians so that we can understand them.,3
320609,21-JAN-12,19-JAN-12,Ahmed,,fr,70.55.99.105,mimik@bell.net,14669278,000000122680164,3,4,trop rapide dans la marche à suivre...j'ai senti un peu d'impatience ,5
320610,21-JAN-12,20-JAN-12,Mohamed,,fr,174.94.95.190,virgule.etc@sympatico.ca,14686588,000000122712130,5,,"Régler le problème la 1re fois que je vous ai appelé, en novembre dernier. Au lieu de cela, j'ai dû vous appeler trois fois et je n'ai toujours aucune certitude que ce soit réglé.",1
320611,21-JAN-12,20-JAN-12,Douglas,,en,69.156.155.141,g.frank@sympatico.ca,14678142,000000122709910,5,2,"I have been with bell for all of my life, we have 3 cell phone accounts with bell, a  landline and a high speed internet account.  I had a dial-up account since before HS was available.  I kept it for my parents who live in a place where dial-up is the only option.  I no longer need the dial-up account.  Bell will now delete my email address because they say they can't transfer it over to wifes HS account.  Because my dial-up is in my name and the HS internet is in my wifes name.  This causes a major disruption in my life.  Thanks alot Bell.",1
320612,21-JAN-12,20-JAN-12,Faqria,,en,70.27.73.140,massgold@sympatico.ca,14682080,000000122708797,5,5,Nothing she did a great job.,5
320613,21-JAN-12,20-JAN-12,Kevan,,en,70.50.174.247,dakraushaar@sympatico.ca,14676648,000000122705774,5,5,"I don't see anything that could have been done better. There was no hesitation in understanding what I needed and the response was very good. The filters I ordered arived the very next da, Jan 21, by purolator, excellent service!",5
320614,21-JAN-12,20-JAN-12,Khan,,en,74.15.76.213,abmoore@bell.net,14674204,000000122711150,1,1,"We have called in many times in the last few months and they keep giving us the same answer. They say that there is a problem in our area AND THEY ARE WORKING ON IT, WELL IT DOES NOT TAKE MONTHS TO FIX ANY PROBLEM. We are definately not happy with Bell internet at all and are seriously thinking of cancelling it if this problem keeps acurring.  For what we are paying for this service we are not getting what we should be getting. So as I said, if this keeps happening then we willbe cancelling our service. ",1
320615,21-JAN-12,20-JAN-12,Kevan,,en,50.101.250.178,rj.cooke@sympatico.ca,14684432,000000122717549,5,5,,4
320616,21-JAN-12,20-JAN-12,Mohamed,,fr,70.29.218.193,comptabilitemjl@sympatico.ca,14676422,000000122713820,5,5,Rien,5
320617,21-JAN-12,19-JAN-12,Prem,,en,70.27.21.68,andreastrauttmansdorff@sympatico.ca,14661258,000000122669416,2,4,"My Internet service was interupted for days at a time over the last week. It had nothing to do with me or my hardware. Stuff happens. Okay. However, the issue I have is that I have to talk to a different person everytime I call for support. No one is accountable. Everyone had a different opinion about what the problem was and it was always some other department's problem. Dispite my skeptisism about it being an issue at my end I was finally sent a responsible technician. He immediately established that I was not receiving a signal to my home. The problem was indeed at Bell's end as I had suspected from the begining. Fortunately he took it upon himself to sort out the issue and to deal with the various levels of buroucracy on my behalf. If he'd passed me off to the phonein support again I'd still be trying to get the problem resolved.



You need a system where one person makes it their job to sort out one client's issue and they are the contact person until the problem is resolved. Otherwise it's way too easy for everyone to just keep passing the buck.

Now, I had several days, 3-4 of no internet service. I'd like to know if I'll be compensated. It doesn't need to be a big deal. Just some gesture. But most importantly, what would really make an impression, would be to hear that someone actually reviewed what happened to my service and how it was handled. The technician who came to my home should be commended for going the extra step. (His first name Eric. His cel number, 519-504-2017.) And the other people who dropped the ball along the way should be made aware of the fallout.

I've been a loyal Bell customer, Mobility, Sympatico, Home Phone etc. for decades. I've only ever had good things to say about Bell. Let's see if we can keep it that way.

I hope this is of some value. I look forward to hearing from you. 

Andreas Trauttmansdorff
tel. 519-624-2225",3
320618,21-JAN-12,20-JAN-12,Moses,,en,69.159.6.212,dan.mcinnis@sympatico.ca,14676676,000000122706213,5,5,shorter wait,5
320619,21-JAN-12,20-JAN-12,Omar,,fr,70.30.172.224,pilapointe@sympatico.ca,14683728,000000122701750,4,5,,5
321096,19-JAN-12,18-JAN-12,Badreddine,,fr,69.156.141.22,lamon_lou@sympatico.ca,14654322,000000122654009,2,4,La personne avait un langage très sec et ne prenait pas le temps de m'écouter. A montré beaucoup d'impatience envers moi. J'ai eu l'occasion à quelques reprises d'appeler  pour d'autres problèmes au paravant et on m'a toujours montré une grande politesse.,4
321097,19-JAN-12,17-JAN-12,Dhanasekar,,en,50.101.70.195,cturley@bell.net,14635564,000000122624103,5,5,Nothing,5
321098,19-JAN-12,28-DEC-11,Saurabh,,en,199.212.27.245,jmendonca@bell.net,14394218,000000122177935,2,3,act what u preach,1
321099,19-JAN-12,18-JAN-12,Cara,,en,64.229.211.28,eddmin@sympatico.ca,14650762,000000122658330,4,5,,4
321100,19-JAN-12,18-JAN-12,Janice,,en,174.95.46.46,balanga@sympatico.ca,14648168,000000122651347,5,5,Have all the agents as professional and well informed as Jann Empl.XY614,3
321101,19-JAN-12,17-JAN-12,Zaid,,en,70.50.7.63,annedan_1@bell.net,14633662,000000122630192,5,4,,4
321102,19-JAN-12,14-JAN-12,Yao,,fr,65.92.251.164,carbonero@sympatico.ca,14603418,000000122564924,1,4,avoir des employés expérimentés,3
321103,19-JAN-12,18-JAN-12,Rolando,,en,70.27.152.207,andrew_gardiner@bell.net,14647806,000000122644954,5,5,nothing,5
321104,19-JAN-12,14-JAN-12,Houssem,,fr,65.92.251.164,carbonero@sympatico.ca,14603420,000000122563477,3,4,employés pas compétents,3
321105,19-JAN-12,18-JAN-12,Naveen,,en,174.89.100.216,ronrhodes@sympatico.ca,14657948,000000122666827,1,1,"Please do not let me talk to India and they have not helped once yet.
Last night, it was an totally frustrating experience. The Rep in India did not help at all and he does not understand the problem. The knowledge is too poor to grasp the issue. His English accent was really bad for me to understand. I have to continuously demand him to repeat what he was saying. 
Please let me talk to somebody in Canada. My experience with the Canadian Reps were much better!!! Hiring the India call center is waste of my time and your money. Give me a choice, I will stop your service just to avoid the terrible experience with you India Call center.",1
321106,19-JAN-12,18-JAN-12,Ashwini,,en,67.70.118.72,mrmrsm1@sympatico.ca,14656202,000000122653546,5,5,,5
321107,19-JAN-12,17-JAN-12,Souhaib,,en,216.218.29.152,alevesque-c@bell.net,14633312,000000122635517,5,5,J'aurais aimé recevoir ce sondage en français.,4
321108,19-JAN-12,18-JAN-12,Firas,,fr,204.101.237.139,salim.hadjadji@sympatico.ca,14658214,000000122661842,5,4,,5
321109,19-JAN-12,03-JAN-12,Sam,,en,70.50.179.166,sjbarnes@sympatico.ca,14470888,000000122286859,4,5,"Make setting up a modem easier
",4
321110,19-JAN-12,18-JAN-12,Brenda,,en,184.147.233.108,vkinnear@sympatico.ca,14659884,000000122661900,3,3,Brenda was fine.  I am still confused as to why a Bell person phoned me to encourage changes to my features without telling me the whole story.  My confirmation e-mail says there will be no need for a technician to visit my home but I was notified by phone that a tech would be coming on Jan 21 to do some sort of installation.  This was not indicated when I was solicited on the evening of the 17th.  Does the right hand know what the left hand is doing?,2
321111,19-JAN-12,18-JAN-12,Juan Carlos,,en,65.95.247.153,gusmorrissey@sympatico.ca,14651946,000000122660510,5,5,Nothing,5
321112,19-JAN-12,18-JAN-12,Sonia,,fr,70.48.190.163,rkk_frechette@sympatico.ca,14657742,000000122652059,2,1,des employés plus compétant... je n'ai pas eu de rappelle comme convenu,1
321113,19-JAN-12,18-JAN-12,Asly,,fr,67.70.145.167,spri@bell.net,14658818,000000122650331,4,5,,4
321114,19-JAN-12,18-JAN-12,Maher,,fr,174.93.208.208,ginette054@sympatico.ca,14651732,000000122658528,5,4,,5
321115,19-JAN-12,18-JAN-12,Med Amine,,fr,67.68.114.132,contact_02@sympatico.ca,14649576,000000122665536,5,5,Rien!,5
321116,19-JAN-12,18-JAN-12,Ben Mahmoud,,fr,76.67.146.75,dadodire@bell.net,14649800,000000122652745,5,5,,5
321117,19-JAN-12,18-JAN-12,Mike,,fr,67.68.114.132,contact_02@sympatico.ca,14649578,000000122664880,5,5,Rien. Tout a été parfait! Félicitations au personnel...! ,5
321118,19-JAN-12,18-JAN-12,Divya,,en,184.147.191.8,jackandjanis@sympatico.ca,14652634,000000122661284,5,5,"I tried resolving the problem with the on line instructions, but I believe they are incomplete.  I have a Mac.
Divya was courteous and efficient and repaired the problem quickly.  Thanks Divya.",4
321119,19-JAN-12,17-JAN-12,Susan,,en,70.27.180.175,peterbstephen@bell.net,14643110,000000122630473,5,5,Nothing...it was perfect.,5
321120,19-JAN-12,19-JAN-12,David,,en,174.88.0.160,yourkinfolk@sympatico.ca,14660270,000000122668706,1,1,FIX THE PROBLEM!!!!!!!!!!!!!!!!,1
321121,19-JAN-12,15-JAN-12,Priyanka,,en,74.14.113.82,wendel.keller036@sympatico.ca,14619974,000000122583835,4,4,"This is not to improve. Thank goodness the young man on the other line requested that a new modum should be replaced. I couldn't have done it. Steve came and was great, helped alot. I know I was truly happy with the service especially steve that came on Tuesday. Thanking bell.",5
321122,19-JAN-12,18-JAN-12,Ramzi,,fr,174.93.130.60,belgasem.fatiha@bell.net,14648312,000000122664234,5,5,,4
321123,19-JAN-12,18-JAN-12,Twinx,,en,64.229.157.206,bmoryto@sympatico.ca,14648526,000000122664907,2,1,"Stop making mistakes on my bill.  I must call every 2 months to correct your errors. Totally dissatified, once my contract is over, I will be going elsewhere.",1
321124,19-JAN-12,18-JAN-12,Helenpearl,,en,69.159.22.126,m.creta@sympatico.ca,14654996,000000122661940,5,5,Helen was awesome.  She was in complete control.  Not sure how deleting an email account could cause a network issue at home ....,4
321125,19-JAN-12,18-JAN-12,Sofiene,,fr,70.48.56.156,aidan_prefon@sympatico.ca,14647420,000000122662984,2,,,1
321126,19-JAN-12,18-JAN-12,Chelsey,,fr,65.94.162.133,paullauziere@sympatico.ca,14656890,000000122647315,5,5,"Absolument rien, très très satisfait du service de votre conseiller
Merci beaucoup",5
321127,19-JAN-12,12-JAN-12,Thierry,,en,174.95.117.2,llabel@bell.net,14583574,000000122518933,4,4,"You could add channel 501 ctvnews it was omitted on Jan.12. Thank you (transaction #15618175) agent #EY04071) After reading bell.ca/legal as per agent#EX04071 susgestion it reads""your first bill statement will contains 2 months of programing charges""...well I have no intention of paying double for errors of one of your agents,and the time on the phone (3hrs).Remember channel 501CTVNews.  Merci.",3
321128,19-JAN-12,18-JAN-12,Bettaib,,fr,184.151.115.50,steve.picard@bell.net,14658946,000000122650438,1,1,"Comprendre la situation , me diriger au bon département au lieu de me donner un # de tel.",1
321129,19-JAN-12,18-JAN-12,Cindy,,fr,70.50.124.75,alain.brunelle1@sympatico.ca,14647474,000000122652229,3,5,Régler le problème au premier contact. C'était mon troisième appel.,1
321130,19-JAN-12,15-JAN-12,Edwitch,,en,74.12.61.196,lizzie.roberts@sympatico.ca,14616510,000000122578742,5,5,,5
321131,19-JAN-12,18-JAN-12,Wayne,,en,50.101.220.203,jolinmoon@sympatico.ca,14653498,000000122666904,5,5,Nothing,5
321132,19-JAN-12,18-JAN-12,Daniel,,en,74.15.68.90,ali.zaidi@bell.net,14647586,000000122663838,5,5,,5
319519,16-JAN-12,14-JAN-12,Naveen,,en,65.95.29.70,dbd1@sympatico.ca,14604176,000000122566710,5,5,Nothing...Naveen was very pleasant and helpful.,5
319520,16-JAN-12,14-JAN-12,Jamie,,en,65.95.29.70,dbd1@sympatico.ca,14604178,000000122570199,5,5,Nothing.  Jamie was very pleasant and helpful,5
319521,16-JAN-12,15-JAN-12,Loyda,,fr,70.24.235.46,michael.quesnel@sympatico.ca,14617240,000000122578063,1,2,"Tech Support was not able to resolve the problem. The only solutions suggested were a)reboot the modem (which I did a few times prior to calling, and did again with Tech Support on the line)and b) check that all phone filters were properly connected (which I did prior to calling). I was then told that since this did not solve the problem, that it would be escalated to the next level and someone would call back within an hour. In the meantime, I fixed the problem myself by replacing one of the filters, which was seemingly defective. By the way, the next-level callback came 29 hours later at 7:20 PM January 16th (not 1 hour later as promised). Tech Support really missed the boat on this one.

Also, I had previously requested that all communications for my account be in English. This survey was sent in French. It's not that I cannot read it; I am perfectly bilingual. It's a matter of principal.

Michael Quesnel",
319522,16-JAN-12,13-JAN-12,Gerardo,,en,174.95.185.98,laurettamary@bell.net,14595988,000000122554137,5,5,Nothing else the problem was resolved,5
319523,17-JAN-12,16-JAN-12,Ilyes,,fr,174.91.17.139,nicoledube66@sympatico.ca,14628918,000000122588176,1,1,,1
319524,18-JAN-12,17-JAN-12,Med Karim,,fr,76.69.231.144,chantal.boulanger@bell.net,14635058,000000122618329,4,4,,4
319525,18-JAN-12,17-JAN-12,Sana,,fr,65.93.155.182,agathe.stephane@sympatico.ca,14633174,000000122617204,5,5,,5
319526,18-JAN-12,17-JAN-12,John,,en,67.70.21.244,mark.freeman@sympatico.ca,14641372,000000122629232,4,4,I will wait and see when my next bill comes in,4
319527,18-JAN-12,17-JAN-12,Estephania,,en,65.94.9.187,deb2733@sympatico.ca,14635922,000000122616593,4,4,,3
319528,18-JAN-12,17-JAN-12,Sandra,,en,206.47.249.246,ken1@sympatico.ca,14639840,000000122624102,3,2,"No issues with Sandra.  She was awesome....
However for technical support > Answer the phone quicker.....45 minutes on hold waiting in the queue when I called into repair last week.
Keep my internet stable.....5 unexplained outages in the last 6 weeks.

Portable service is being discontinued in our area....Turbo hub is replacing it but we are concerned about the download allowances will not be adequate, we are considering switching to tbaytel DSL internet for that reason.  Also the Erickson W35 is not being offered but we are interested in getting the voice service from Bell that the Erickson turbo hub offers.  

Also we want a Bell Mobility phone in Thunder Bay with a local #.  The exchange 807-355 is open and reserved for Bell.  When is it available?

I would appreciate a call back at work 807-933-1972 or cell 807-627-7200",2
319529,18-JAN-12,17-JAN-12,Ammar,,fr,174.92.88.147,beaudoin2009@sympatico.ca,14634110,000000122626037,4,4,Peu de choses,5
319530,18-JAN-12,17-JAN-12,Diaraye,,fr,74.12.247.52,dgiffard@sympatico.ca,14636066,000000122620364,5,5,tout est correct,5
319531,18-JAN-12,17-JAN-12,David,,en,70.29.90.176,shortlands@sympatico.ca,14644908,000000122622116,4,,"well Ill let you no when I get my next bill if Im completely satisfied or not. mind you I do have one request, I think being a senior and am able to work a computer I think you should have senior rates, as we are on pensions, and not that much I might add, do let me know if you come up with somthing. thanks Carol",3
319532,18-JAN-12,17-JAN-12,Julie,,en,76.70.105.112,khward@bell.net,14639943,000000122618724,5,4,"Not much regarding this incident but it would be much better if ""somebody"" from Bell answers my numerous emails and letter regarding my dissatisfaction with Bell's internet service and answer spanning over a year to this point in time. ",2
319533,18-JAN-12,18-JAN-12,Maher,,fr,70.53.155.166,dianelabrecque@sympatico.ca,14636124,000000122642343,4,4,Très bon service et gar]on très connaissant. Merci,4
319534,18-JAN-12,18-JAN-12,Nelson,,en,65.93.118.121,wayne.macleod@sympatico.ca,14646330,000000122642523,4,4,"We used my laptop as part of the test to determine if the problem on my desktop was my computer or the Bell modem so we changed a network setting (but we did not reverse it).  I was able to restore the original setting myself, but another customer might not be able to do that and the different setting may have caused new problems for them (not so much in this case, but in other cases). A tech person should always restore settings for a caller since most will not be able to figure it out on their own. ",4
319535,18-JAN-12,17-JAN-12,Mohamed Alaeddine,,fr,70.53.155.166,dianelabrecque@sympatico.ca,14636126,000000122632162,3,3,"Quand j'ai demandé comment changer mon mot de passe sur Hotmail, on m'a envoyé de toutes sortes de direction jusqu'à ce que finalement on m'aide d'une façon simple comme j'avais demandé.",3
319536,18-JAN-12,17-JAN-12,Alyssa,,en,184.145.208.186,ddarabaner@sympatico.ca,14635900,000000122618390,5,4,I feel allowances should be made for seniors in the way of special reductions,
319537,18-JAN-12,17-JAN-12,Hassen,,fr,70.53.155.166,dianelabrecque@sympatico.ca,14636128,000000122635796,3,3,"Finalement, on a résolu le problème que j'avais après plusieurs appels.",3
319538,18-JAN-12,15-JAN-12,Haricharan,,en,69.159.66.27,bill.gabriele@sympatico.ca,14612688,000000122585656,4,1,"Nothing he could do, it was a problem outside some where. I called again next morning and they couldn't do anything but send a new modem. Situation corrected itself later that day but had to make another call to get back on line. Feel it was a screw up at the box as work was done there both Sunday and Monday.",4
319539,18-JAN-12,17-JAN-12,Aprajit,,en,69.157.21.131,carogers@sympatico.ca,14634854,000000122618964,5,4,"problem was that I was receiving some but not all emails - was NOT due to MY filters or blocked senders and only discovered it by chance. The technician was great, but I don't expect I will ever know all of what I missed. ",
319540,18-JAN-12,16-JAN-12,Ameer,,en,70.30.134.94,mvinke@sympatico.ca,14628774,000000122590226,4,5,"Your representatives were excellent,
real improvement from the past. Keep up the good work",5
319541,18-JAN-12,17-JAN-12,Caroline,,en,70.49.144.237,gary.watson2@sympatico.ca,14637428,000000122627513,5,4,Make better speed available.,5
319542,18-JAN-12,17-JAN-12,Patricia,,en,70.51.48.105,h.berman@bell.net,14637956,000000122639233,5,5,,5
319543,18-JAN-12,16-JAN-12,Samuel,,en,74.14.40.132,tsekos@sympatico.ca,14631932,000000122597868,3,2,"figout why internet speed is up and down, everyone i dealed with on this issue this time as in chat rep and tech. that came to my house has different answeres so you really dont know whats wrong!!!!!",3
319544,19-JAN-12,18-JAN-12,Farhana,,en,65.95.112.15,ejtframpton@sympatico.ca,14650808,000000122667279,5,4,high speed should be faster,5
320076,18-JAN-12,17-JAN-12,Mohamed,,fr,70.52.113.149,batcat13@bell.net,14634060,000000122625626,4,4,"Je n'ai pas eue à attendre du tout ce qui est merveilleux, et Mohamed à été très bien, la seule chose que je ne suis pas certaine, c'est qu'il m'a affirmer (après lui avoir demander 2 fois pour être certaine) qu'en prenant fibre 7, j'avais autant de Gigaoctet que Perfomance qui sont de 70 Go par mois, et vu qu'il me l'as affirmer (parce que je tenais à avoir ces 70 Go/mois) je tiens à avoir ce forfait qu'on m'avait offert.
 Je suis retourner après l'appel voir fibre 7 en détail car je me doutais que les Go. n'étaient pas semblable, et définitivement fibre 7 n'offrait que 60 Go, alors Mohamed c'est trompé, un agent ne devrait pas répondre dans l'affirmatif à une question si il n'est pas certain de ce qu'il avance, ou offert un forfait inexacte a qui que ce soit, pour cette raison, je le répète je tiens à avoir le forfait qu'il m'a offert qui est de 44$ et quelque chose par mois avec 70 Go. par mois.
Merci et désolé d'avoir avouée ceci mais je devais le faire...
Bien à vous,
                      R.H.",4
320077,18-JAN-12,17-JAN-12,Iris,,en,184.151.63.246,rwhitson@sympatico.ca,14644270,000000122622326,4,5,Everything was helpful,4
320078,18-JAN-12,09-JAN-12,Mohamed,,fr,174.89.226.83,yves.morin6@sympatico.ca,14547736,000000122431904,3,4,,3
320079,19-JAN-12,18-JAN-12,Michelle,,en,74.14.35.226,f.mccaughey@sympatico.ca,14651084,000000122645956,4,1,"The representative was friendly and helpful and tried her best to solve the problem; however, the problem (upgrading a dial-up service to Fibe 6) appears no closer to resolution than it was last September. The temporary fix, a second internet account with a separate b1 number, means I have fibe service, and, again this month, I received a credit for the dial-up service.
I suppose I will have to phone again next month and again try to get the dial-up service upgraded, and have to settle for a financial credit. Were I not a Bell retiree, and thus getting an employee discount, I would long ago have switched to Rogers.
(The reason I still have the dial-up account is that I need to keep my email address, which cannot be transferred to another b1 account.)",2
320080,19-JAN-12,18-JAN-12,Thorat,,en,76.67.105.120,sarah.mclaren@bell.net,14658306,000000122647443,5,5,,5
320081,19-JAN-12,18-JAN-12,Yves,,fr,70.30.255.95,pierreratelle@bell.net,14657096,000000122656797,3,1,,1
320082,19-JAN-12,17-JAN-12,Akrem,,fr,70.55.208.150,magimavi@bell.net,14641110,000000122628173,5,5,,4
320083,19-JAN-12,18-JAN-12,Guy,,en,198.103.184.76,maggie.berndt@sympatico.ca,14655078,000000122658732,1,1,"Been honest and get your sales reps and tech reps on the same page.  I have been out of internet service for four days and no one explained why or what is being done.  Excuse after excuse is unacceptable.  I have been with Bell for over 30 yrs and my time is quickly coming to an end.  I would never recommend Bell for anything with the service that is provided.  You need to go undercover and see what the average person has to deal with.  You would be shocked and horrified.  I have two terrible experiences and have told anyone who would listen to stay more than 1,000 miles away from your company.",1
320084,19-JAN-12,17-JAN-12,Marie,,fr,76.64.86.194,pierredou@bell.net,14643212,000000122622175,4,4,rien.tout à été ok.,5
320085,19-JAN-12,18-JAN-12,Mohammed Tausif,,en,50.101.250.188,wbekker1@bell.net,14660014,000000122653749,3,5,The man's English was difficult to understand.,5
320086,19-JAN-12,18-JAN-12,Samantha,,en,69.157.151.209,g.gurski@sympatico.ca,14651398,000000122659089,4,4,"Every 3 months the amount of my bill changes. All of my other bills stay the same throughout the year, but Bell you can rest assured will keep changing. This makes it very difficult for seniors living on a fixed income and on a budget",1
320087,19-JAN-12,18-JAN-12,Hugo,,en,67.68.8.181,thegirards@sympatico.ca,14659392,000000122662793,5,5,,5
320088,19-JAN-12,18-JAN-12,Vijay,,en,184.144.24.229,pegkelly@sympatico.ca,14656930,000000122648700,5,5,nothing,5
320089,19-JAN-12,18-JAN-12,Revathi,,en,65.92.72.192,vi.henderson@sympatico.ca,14659830,000000122655665,4,4,Your call centres should be located in Canada.  Young Canadians need jobs.,4
320090,19-JAN-12,18-JAN-12,Julio,,en,174.94.20.12,oldkids@sympatico.ca,14656582,000000122655852,5,5,Nothing. My problem was resolved very quickly.,5
320091,19-JAN-12,18-JAN-12,William,,en,174.89.62.56,egdaoust@bell.net,14650800,000000122660485,5,5,"Nothing could have been better.
I received the absolute best service possible.
The operator was polite, curtteous and quick to solve my problem.
I am so happy with my service with Bell.",5
320092,19-JAN-12,17-JAN-12,Wayne,,en,184.145.106.51,allingtond@sympatico.ca,14633406,000000122631490,5,5,"Actually was a very good, very productive call. No room for improvement.  :)",5
320093,19-JAN-12,18-JAN-12,Iris,,en,69.159.74.11,madk@bell.net,14655074,000000122644681,5,4,Nothing really--I am a novice on the computer and Iris was very patient.,4
320094,19-JAN-12,18-JAN-12,Mounira,,fr,65.93.131.208,michel.bonenfant@sympatico.ca,14655826,000000122644224,4,5,"Pour une fois! Je me suis senti aidé et habilement conseillé par tous pour diminuer ma facture. Malgré les heurts du passé, je demeure loyal à votre institution fondatrice.",5
320095,19-JAN-12,16-JAN-12,Elmer,,en,184.148.132.186,jbvz@sympatico.ca,14625748,000000122612519,5,2,"Give me what I payed for 7mbps internet speed!!!!!
rogers cabel is a phone call way",1
320096,19-JAN-12,18-JAN-12,Guylaine,,en,64.231.249.178,bailedony@sympatico.ca,14648162,000000122655445,4,4,hire canadiens ,5
320097,19-JAN-12,18-JAN-12,Fourat,,fr,70.55.211.90,joseebernier01@bell.net,14653514,000000122647278,4,4,"avoir l'imprimante directe a mon service
courriel sans passer par le service
hotmail .....",4
320098,19-JAN-12,18-JAN-12,Lor,,en,70.49.224.239,stephrog@bell.net,14658936,000000122655096,3,4,Explain better so i dont feel the need to repeatedly ask so you just added that service there are no hidden costs and nothing else changed?,5
320099,19-JAN-12,18-JAN-12,Snehalatha,,en,216.209.116.22,martha.moose@sympatico.ca,14655392,000000122648972,1,1,do what i was asking and fix it,2
320100,19-JAN-12,18-JAN-12,Tracey D,,en,216.208.50.179,ed.dekok@sympatico.ca,14650748,000000122651703,1,1,give me credit for the lousy service it took over 5 minutes just to download this survey and i have freuqent outages not to long ago i had no service for 6 weeks until they located the problem miles away,1
320101,18-JAN-12,16-JAN-12,Mohammed,,en,67.71.57.187,sawyer.d@sympatico.ca,14630718,000000122597488,,,Waiting for callback from rick,
320102,18-JAN-12,17-JAN-12,Ashfaq,,en,70.49.9.26,jhamblin1@sympatico.ca,14639056,000000122642121,5,1,"Ashfaq was excellent in his handling of the issue.  Unfortunately he was unable to meet my requirement, because of software restictions.",5
320103,18-JAN-12,16-JAN-12,Jose,,en,207.245.41.195,yagars@sympatico.ca,14632448,000000122597546,5,5,nothing = Jose was great!,5
320104,18-JAN-12,17-JAN-12,Belhassen,,fr,174.93.195.60,tura@sympatico.ca,14646024,000000122618720,4,5,Ça été très correct!,4
320620,20-JAN-12,19-JAN-12,Med Ramzi,,fr,174.93.248.34,sylguertin@sympatico.ca,14672672,000000122691766,5,5,rien,5
320621,20-JAN-12,19-JAN-12,Kyle,,en,96.21.106.95,conniemak@sympatico.ca,14663092,000000122675228,5,5,"None for the most recent phone call. 
In the past, I had to wait a long time (approx 15-20 minutes) on the phone before being served by one of the agents.",5
320622,20-JAN-12,19-JAN-12,Katherine,,en,69.157.12.243,john.carcasole@sympatico.ca,14666874,000000122682159,5,4,"Not a thing, the customer rep was very professional and courteous in dealing with my inquiry.",5
320623,20-JAN-12,18-JAN-12,Sweta,,en,174.88.41.225,r_wynne@bell.net,14657342,000000122662157,4,4,,4
320624,20-JAN-12,17-JAN-12,Allan,,en,174.95.193.123,initialworkwear@sympatico.ca,14638418,000000122619233,2,1,if there is any uncertainty you must followup to make sure it done correctly. its not over until the fat lady sings,4
320625,20-JAN-12,19-JAN-12,Kathy,,en,69.158.30.146,jimstrickland@sympatico.ca,14666646,000000122688375,5,4,,5
320626,20-JAN-12,16-JAN-12,Natalia,,fr,76.68.174.214,yvettepoirier@sympatico.ca,14632542,000000122599911,5,5,rien de plus,5
320627,20-JAN-12,18-JAN-12,Karthika,,en,70.27.23.214,jayalexander@sympatico.ca,14652834,000000122651824,4,5,"My reason for contacting bell support was my email would not send or recieve.On this occasion the tech support person was very patient and worked to resolve the issue.However on several previous calls to tech support  the tech people did not seem to have the proper level of teck ability. I was in fact disconected several times.However since the issue was eventually resolved i am happy with the result,although it was frustating to be disconected with no return call.",4
320628,20-JAN-12,19-JAN-12,Ronald,,en,65.95.221.73,john.miller4@sympatico.ca,14666886,000000122679310,4,3,,4
320629,20-JAN-12,19-JAN-12,Bryan,,en,70.54.131.218,msbalanca@sympatico.ca,14669596,000000122678133,5,3,,5
320630,20-JAN-12,19-JAN-12,Alvin,,en,174.93.9.135,joe.schneider@sympatico.ca,14666830,000000122679021,5,5,,4
320631,20-JAN-12,19-JAN-12,Imran,,en,70.51.222.199,jobrien001@sympatico.ca,14666792,000000122685561,5,5,n/a,5
320632,20-JAN-12,19-JAN-12,Minh-Trang,,en,76.67.64.125,ida_ron@bell.net,14665820,000000122674934,5,5,Nothing.  Minh-Trang was very helpful to me.  Thank you.  Ida,5
320633,20-JAN-12,19-JAN-12,Rym,,fr,174.93.219.16,pvdleblanc@sympatico.ca,14670718,000000122669859,4,4,,4
320634,20-JAN-12,19-JAN-12,David,,en,50.101.50.179,d_henry@sympatico.ca,14663290,000000122680827,5,5,"Nothing, David was very helpful! He was very patient with me and answered all of my questions. An Excellent employee of Bell's",5
320635,20-JAN-12,19-JAN-12,Sukanya Mukherjee,,en,76.70.113.184,bertiev@sympatico.ca,14661896,000000122692535,3,4,"1. To speak to a live person I had to wait for what I consider a long time.
2. The line was not clear enough, hence I had some difficulty to communicate with Sukanya, who otherwise was very kind, professional and helpful.
3. Thank you 
",4
320636,20-JAN-12,14-JAN-12,Michael,,en,184.144.1.175,w.beck@sympatico.ca,14611482,000000122564811,1,1,Make it right. Ongoing problem since March 2011. Rep couldn't see why I was upset that I have to call every month. Said we have been crediting you and all you had to do was call us . It seems wasting 30 to 50 minutes of my time every month is not important to Bell so if this is not corrected this time I am dropping all services with Bell. cell home and internet service to somebody who gives a rats behind about their customers!,2
320637,20-JAN-12,19-JAN-12,Shiann,,en,74.14.146.76,tappenden@sympatico.ca,14672744,000000122673543,5,5,,4
320638,20-JAN-12,18-JAN-12,Ritwik,,en,70.31.115.170,cebowden@sympatico.ca,14649128,000000122659559,1,1,connected my computer to the internet,1
320639,20-JAN-12,18-JAN-12,Sonia,,fr,184.145.220.80,real.brisson@sympatico.ca,14657552,000000122650273,4,2,,5
320640,20-JAN-12,19-JAN-12,Sean,,en,68.71.52.48,calenda9477@sympatico.ca,14662434,000000122689291,1,1,"Do what you say you will do. Talk to Miss Deajenae (assistant to the VP, formerly)about my buried cable. It was to be properly installed years ago, since the original line never worked!! Still not installed. Never coming back to Bell. Liers and bait and switch manipulators.",1
320641,20-JAN-12,19-JAN-12,Khan,,en,184.148.117.190,brian.walsh1@sympatico.ca,14662236,000000122671287,4,4,,5
320642,20-JAN-12,19-JAN-12,Taoufik,,fr,159.33.64.216,messierp@sympatico.ca,14669036,000000122684574,2,4,Le problème était assez difficile à décrire et on ne peut en imputer la responsabilité à votre préposé au soutien technique.,4
320643,20-JAN-12,19-JAN-12,Katlin,,en,67.70.199.91,rd.hayes@sympatico.ca,14670940,000000122676594,5,3,"My concern was with my ""grandfathered"" unlimited account that keeps going up in price. That was explained as best as the rep could do; but it was not satisfactorily resolved as far as Bell is concerned.  Some grandfathering! The price was increased twice this year alone. It has gone from 42.94 in 2006 to 68.95 currently! I paid for my modem many times over, as well.",3
320644,20-JAN-12,17-JAN-12,Kaouther,,fr,65.93.168.223,tacouhi@sympatico.ca,14645568,000000122625665,5,5,rien,5
320645,20-JAN-12,19-JAN-12,Sajid,,en,70.52.102.119,pelowry@sympatico.ca,14670410,000000122671532,4,4,It would be helpful if the person would speak louder.,4
320646,20-JAN-12,19-JAN-12,Gopinath,,en,65.95.90.238,njm8@bell.net,14669876,000000122689384,5,5,"I was very concerned about my phone/internet being down...I just had the wi fi installed on Dec. 31st and thought to myself ""what king of service is this?""...but Gop was very calm with me & I trusted that it would be repaired. The only thing I can think of is I had to phone twice, because the first time I was transfered to schedule an appointment I waited on the line for a while then there was a busy signal & I hung up and tried again that is when I got Go to help me",5
320647,20-JAN-12,13-JAN-12,Gregory,,en,70.50.109.208,giffordbarnes@bell.net,14593620,000000122539900,4,3,"Gregory,got me the techinal help i need to move to the next level",4
320648,20-JAN-12,19-JAN-12,Amel,,fr,184.151.127.162,camil.houde@sympatico.ca,14662440,000000122684393,1,5,un peu plus de diplomatie de cette personne,3
320649,20-JAN-12,18-JAN-12,Shashank,,en,70.52.157.175,brenda.brenda@sympatico.ca,14648650,000000122648492,4,4,,4
320650,20-JAN-12,16-JAN-12,Sami,,fr,174.88.225.253,louise109@sympatico.ca,14627404,000000122598168,1,2,"Réduire le temps d'attente, s'assurer que la ligne ne coupe pas après 35 min (2e appel a pris 45 min)",1
320651,20-JAN-12,19-JAN-12,Sharmila,,en,174.100.240.196,adeltelili@sympatico.ca,14660902,000000122682480,2,2,,2
320652,20-JAN-12,19-JAN-12,Dixitulu,,en,69.156.176.184,maxplanck@bell.net,14668868,000000122691139,4,4,nothing,4
320653,20-JAN-12,19-JAN-12,Rowena,,en,70.24.76.124,thepurcells@bell.net,14672902,000000122689691,5,5,,5
320654,20-JAN-12,18-JAN-12,Farhana,,en,69.159.111.120,moshop@sympatico.ca,14656162,000000122666676,5,5,nothing... she was excellent!,4
320655,20-JAN-12,18-JAN-12,Janice,,en,74.14.63.80,bnl.silver@sympatico.ca,14648538,000000122651825,5,5,,5
321133,19-JAN-12,18-JAN-12,Dylan,,en,67.71.144.107,david.swol@sympatico.ca,14650018,000000122664501,4,4,"Offer long term savings for loyal, long term Bell customers.  It find it irrating to have to call every year to lower my bill.  I'd like a long term savings solution.",3
321134,20-JAN-12,17-JAN-12,Sonia,,fr,76.68.188.6,aime.keroack@sympatico.ca,14633202,000000122631760,5,5,,5
321135,20-JAN-12,19-JAN-12,Oscar,,fr,65.94.28.210,bobplamondon@sympatico.ca,14662078,000000122689650,4,5,Ça prit trois appels avant d'aboutir à la bonne personne,4
321136,20-JAN-12,19-JAN-12,Andy,,en,64.228.35.126,baker.dave@sympatico.ca,14661680,000000122672081,1,2,"Being a senior and having only Bell dial up and not being ablr to understand his language ,not able to hear him at times made it very difficult. Use a CANADIAN to do the Job , and try and get me a better system. (high speed)",2
321137,20-JAN-12,04-JAN-12,Chenara,,en,99.199.108.84,jill.bradley@sympatico.ca,14480042,000000122316595,2,2,"I made a call to Bell to return 2 rentals, one was the TV receiver, and second was internet modem.  CAN YOU PLEASE CONFIRM THAT YOU RECEIVED THESE ITEMS BACK IN THE MAIL.  

...since I was going to BC for a year or so to live, I had to cancel my service.  I have been a loyal customer for many years, and have enjoyed the quality of T.V. INTERNET & PHONE provided.  ...But I do get very frustrated when ever phoning in to request information or help.  I wish you could hire 'help people' from Canada, as when ever I have spoke to them, I have much success in solving any problems quickly.  
I formerly had problems when getting help from India, and now Costa Rica.  It's not just the language barrier, but also the social view on customer service, it is not what we have built in Canada.  I realize it comes down to the $$ to run a business, but if these calls were handled by Canadians, the problem be solved in half (1/2) the time, and therefore the cost per call only half the time; plus there would be a happy caller with no frustration.  
PLEASE CONFIRM ASAP BY EMAIL THAT MY RENTAL EQUIPMENT HAS BEEN RECEIVED AT BELL.  jill.bradley@sympatico.ca
Thank you very much  ",3
321138,20-JAN-12,19-JAN-12,Asir raja,,en,69.156.178.97,herb.rose.cawthorn@sympatico.ca,14665610,000000122688587,2,1,Listen to understand the reason for the call.,4
321139,20-JAN-12,19-JAN-12,Yosra,,fr,76.68.202.236,rachelbouchard@sympatico.ca,14670810,000000122675919,4,4,Rien de plus.Merci,5
321140,20-JAN-12,19-JAN-12,David,,en,65.94.56.43,terryjane@sympatico.ca,14672830,000000122676932,5,5,,5
321141,20-JAN-12,11-JAN-12,Nancy,,en,174.117.3.19,jjdjnmiller@sympatico.ca,14568512,000000122489785,5,4,This last call was very pleasant for once.  The service rep was very knowledgeable and I didn't have to explain myself 10 times.  Exactly how I would hope service to be.,3
321142,20-JAN-12,15-JAN-12,Miguel,,en,204.50.182.249,severip@sympatico.ca,14618968,000000122579668,5,5,Not a thing more!,5
321143,20-JAN-12,19-JAN-12,Rahul,,en,65.92.56.67,micheljohnson@sympatico.ca,14669176,000000122686291,1,1,"you could have resolved my problem 
ALL i WANTED WAS TO SIGN IN WITH MY NEW LAPTOP COMPUTER ( STILL NOT DONE)AND ALSO i HAVE A HARD TIME UNDERSTANDING THE TECHNICIAN 

",2
321144,20-JAN-12,19-JAN-12,Alexandra,,en,70.31.226.12,jnorcross@sympatico.ca,14666768,000000122685292,5,5,Deliver a free pizza?,5
321145,20-JAN-12,19-JAN-12,Rolando,,en,70.30.33.150,dwburdon@sympatico.ca,14664146,000000122692575,5,5,,5
321146,20-JAN-12,19-JAN-12,Kyle,,en,24.57.102.39,bruce.cottage@sympatico.ca,14662270,000000122681157,5,5,"Less of introduction on phone reception,,,
Less Emily,,,",5
321147,20-JAN-12,19-JAN-12,Mehdi,,en,70.54.153.31,felanteigne@sympatico.ca,14664565,000000122685812,4,5,,5
321148,20-JAN-12,19-JAN-12,Naoufel,,fr,67.68.89.21,apacheco_2@sympatico.ca,14661414,000000122684970,5,5,,5
321149,20-JAN-12,19-JAN-12,Sulochana,,en,76.64.255.142,maria19@sympatico.ca,14668618,000000122677324,3,1,"First of all, she was hard to understand.  I was supposed to receive a call bac, but did not receive one.",3
321150,20-JAN-12,19-JAN-12,Jean-Raynaud,,fr,184.144.171.94,guyrlavoie@sympatico.ca,14665426,000000122680803,5,1,,1
321151,20-JAN-12,19-JAN-12,Nikitha,,en,174.88.7.175,shadygrady@sympatico.ca,14671974,000000122688953,1,1,Speak english and do not keep me waiting 7 hours for return call,1
321152,20-JAN-12,19-JAN-12,Christine,,en,76.70.44.165,recas@sympatico.ca,14670978,000000122686629,4,4,,4
321153,20-JAN-12,19-JAN-12,Jose,,en,76.69.127.197,ross.payne@sympatico.ca,14671464,000000122689806,3,5,"I take great exception to call centers that can't address me properly. My name is Ross Payne. As is typical from these offshore places they either call me Mr Ross or Mr Payneeee. In your case it was Mr Ross.....Honestly, if I had a choice I'd hang up after a reception like that and often do if the situation is discretionary. ",4
321154,20-JAN-12,18-JAN-12,Nizar,,fr,70.30.211.31,gbeaulieu008@sympatico.ca,14651528,000000122667110,4,5,,3
321155,20-JAN-12,19-JAN-12,Ben Mahmoud,,fr,184.144.146.239,francedm1@bell.net,14664686,000000122684950,5,5,,4
321156,20-JAN-12,19-JAN-12,Evangeline,,en,76.65.82.65,55chevy@sympatico.ca,14660440,000000122691270,4,3,My internet usage tells me that i have used a certain amount but when i spoke with the representative he explained that my usage on my bill was from the month before. Kind of confusing.,3
321157,20-JAN-12,19-JAN-12,Lisa,,en,184.151.63.245,dreamlifepilates@sympatico.ca,14664048,000000122680334,4,3,"Not had such a long wait.  I was waiting for 25 minutes and she said that was ""good"" for that day.  Half an hour of my life waiting?  It's not just the one day - it's EVERY time I call.  I have to make sure I don't have anywhere to be within an hour/hour and a half so that there *might* be time to get my issue resolved.",3
321158,20-JAN-12,19-JAN-12,Khan,,en,174.88.55.108,schachow@sympatico.ca,14671844,000000122687921,1,1,The Rep did not have the knowledge to resolve the issue,5
321159,20-JAN-12,19-JAN-12,Mohamed,,fr,74.14.38.245,jdvico@sympatico.ca,14666370,000000122682223,5,5,Juste un petit mot pour vous dire combien Mohammed a ete professionnel pour installer mes courriels que je ne parvenait pas a installer. Ce representant vaut son pesant d'or pour discuter avec le public. Un gros merci encore Mohammed.,5
321160,20-JAN-12,19-JAN-12,Moises,,en,216.223.131.249,JGP182@bell.net,14660602,000000122692504,5,5,,5
321161,20-JAN-12,19-JAN-12,Ben Bourouba,,fr,70.52.21.67,michelle.bourgeois057@sympatico.ca,14669182,000000122685012,3,3,La représntante a été très gentille mais je pense que mon problème n'est pas tout a fait résolu.,
321162,20-JAN-12,18-JAN-12,Farhana,,en,74.15.23.205,cpattihis@sympatico.ca,14649652,000000122662568,4,5,,4
321163,20-JAN-12,19-JAN-12,Kurt,,en,50.101.223.68,overseas@bell.net,14670116,000000122688256,1,1,Provide more efficient customer care and a more user friendly billing system. Being more up front with charges and regulations.,1
321164,20-JAN-12,19-JAN-12,Sarah,,en,174.95.135.248,jpwiens@sympatico.ca,14667060,000000122691479,5,5,"satisfied now after speaking with a rep with the loyaty department
",5
321165,20-JAN-12,19-JAN-12,Danny,,en,70.30.97.240,sresimovic@sympatico.ca,14672376,000000122683675,5,5,ok all,5
319545,19-JAN-12,18-JAN-12,Majdi,,fr,184.145.209.184,martinlyne@sympatico.ca,14655422,000000122667906,2,1,Me dire autre chose que c'était de la faute de mon logiciel... de m'aviser qu'il effaçait tous mes courriels... ,
319546,20-JAN-12,19-JAN-12,Achref,,fr,70.29.196.125,tagfcolaianni@bell.net,14672720,000000122693587,5,5,excellent pour mon probleme d ordinateur ,5
319547,20-JAN-12,19-JAN-12,Ruth,,en,184.147.205.237,ernest.laing@sympatico.ca,14664400,000000122691121,5,4,,5
319548,21-JAN-12,20-JAN-12,Tarek,,fr,174.89.223.227,richardfalcon9@sympatico.ca,14684374,000000122718738,4,4,,4
319549,21-JAN-12,20-JAN-12,Gopinath,,en,174.93.53.98,susan.hasledon@sympatico.ca,14685754,000000122717802,5,5,,5
319550,21-JAN-12,20-JAN-12,Mohamed,,fr,174.95.225.210,pcharlotp@sympatico.ca,14683506,000000122705482,5,5,Rien tout a été parfait.  Merci,5
319551,21-JAN-12,19-JAN-12,Roy,,en,70.48.242.33,caroline.leishman@sympatico.ca,14662550,000000122689756,4,4,,4
319552,21-JAN-12,20-JAN-12,Mohammed,,en,70.31.80.220,doris_english@sympatico.ca,14677262,000000122708076,4,4,,4
319553,21-JAN-12,20-JAN-12,Ashok,,en,174.91.81.231,alovick@sympatico.ca,14674516,000000122719946,4,4,there is nothing that could have been improved. ,5
319554,21-JAN-12,20-JAN-12,Kayla,,en,64.229.148.245,wjobin@sympatico.ca,14686796,000000122713604,5,5,Great Job!!!,5
319555,21-JAN-12,19-JAN-12,Geetha,,en,67.68.36.148,Bill.Lowther@bell.net,14660490,000000122692789,4,4,Unfortuately I had to keep asking the individuals I spoke with to repeat what they were saying because of difficulty with their accent and somewhat poor connection. ,4
319556,21-JAN-12,20-JAN-12,Diana,,en,70.26.62.216,kris.susin@bell.net,14680760,000000122696780,5,5,"your customer care rep was great and very helpful....but what really gauls me is that I had to call Bell to get the deals that you offered me on Jan 20th, why not just do it, wouldn't it save all of us a great deal of time???? I have been a Bell customer for many many years and I would of appreciated yesterday's efforts all the more if it was done automatically, that also shows appreciation on your part for my loyalty.",4
319557,21-JAN-12,20-JAN-12,Madhu,,en,64.231.149.233,mgm_ang@sympatico.ca,14682342,000000122719986,5,4,,5
319558,21-JAN-12,20-JAN-12,Habib,,fr,174.92.203.71,diadro@sympatico.ca,14677064,000000122710022,5,4,"Personne patiente, gentille qui rectifiée le tout.",4
319559,21-JAN-12,19-JAN-12,Carlton,,en,74.12.118.204,kathrynfleming@sympatico.ca,14667310,000000122687144,1,1,"Carlton, unable to respond to the problem, ""escaled"" my call to his supervisor..Len employee # EYOO386.
The conversation was frustrating, repetative and terminated with no resolution.  I called later and Jamil responded effectively and efficently and obviously was proficient. The next morning, Joe in the Hamilton office continued with the log in because the modem had been reset.",2
319560,21-JAN-12,19-JAN-12,Mohsen,,fr,70.30.172.210,jproyer-9@sympatico.ca,14667056,000000122686810,5,4,,5
319561,21-JAN-12,19-JAN-12,Yosra,,fr,70.26.250.150,srange@sympatico.ca,14672368,000000122676786,4,4,,4
319562,21-JAN-12,18-JAN-12,Kevin,,en,72.73.20.135,paralkar@sympatico.ca,14656712,000000122649125,1,1,Make more competitive products. Invest in new technology and install internet connectivity everywhere. I live in an area in GTA where Bell walked away from Business. This is due to wrong exec planning of green fields and now you are cancelling my wimax service and I have to go to Rogers. ,1
319563,21-JAN-12,18-JAN-12,Huu,,en,69.158.183.48,jands2009@bell.net,14652742,000000122653926,5,5,N/A as Tran was wonderful!,4
319564,21-JAN-12,19-JAN-12,Med Nabil,,fr,70.26.250.150,srange@sympatico.ca,14672370,000000122677474,4,4,,4
319565,21-JAN-12,19-JAN-12,Carlos,,en,184.144.131.77,madge1@bell.net,14668446,000000122677561,5,4,itwas very satisfactory,4
319566,21-JAN-12,20-JAN-12,Jose,,en,50.101.144.95,cdhallett@bell.net,14675980,000000122717521,5,5,Everything was fine,5
319567,21-JAN-12,20-JAN-12,Cesar,,en,184.145.58.104,karen.black094@sympatico.ca,14680430,000000122714299,4,4,"Although the customer care rep was very helpful, I should not have had to take the time to phone Bell in the first place.  I was incorrectly notified that I was going to get an internet person come to my house on Saturday.  I received the internet upgrade the week before.  That's twice I've had to phone to say that I have already received the service.  Once is an oversite, twice is unacceptable.",2
319568,21-JAN-12,20-JAN-12,Mohamed,,en,65.92.72.114,pjamesanderson@sympatico.ca,14683750,000000122713349,4,4,"Nothing, the Tech Support, Mohammed was very patient and provided excellent service...",5
319569,21-JAN-12,20-JAN-12,Ritwik,,en,65.94.1.22,victorbiancardi@sympatico.ca,14686548,000000122704345,4,5,I cant think of anything at the moment,4
319570,21-JAN-12,13-JAN-12,Mel,,en,174.91.116.56,franky51@sympatico.ca,14593236,000000122540682,2,3,Make sure your operators can speak English clearly!!,3
319571,21-JAN-12,20-JAN-12,David,,en,174.91.1.144,c.podgorski@sympatico.ca,14675728,000000122700319,4,4,,4
319572,21-JAN-12,20-JAN-12,Brenda,,en,15.219.153.78,eric.allen@sympatico.ca,14677712,000000122719761,4,3,have people that can speak clearer english,3
319573,21-JAN-12,20-JAN-12,Edwin,,en,76.64.12.182,millie.yorke@sympatico.ca,14682548,000000122698305,5,5,absolutely nothing. You were so prompt that you shocked me. Thank you M. Yorke,5
319574,21-JAN-12,20-JAN-12,Amine,,fr,70.30.183.37,antennev@sympatico.ca,14674800,000000122717084,4,4,Le conseiller à la clientèle manquait de patience on dirait qu'il était pressé. Mais il était compétent.,4
319575,21-JAN-12,18-JAN-12,Suresh,,en,64.231.186.234,rcmckinnon@sympatico.ca,14657524,000000122658464,5,4,"You were very thorough in finding out
what the problem was.",5
319576,21-JAN-12,19-JAN-12,Shaun,,en,174.118.133.17,imasku@bell.net,14665844,000000122672167,1,1,Gone to Rogers for internet service !!!!,1
319577,21-JAN-12,20-JAN-12,Wissem,,fr,76.65.104.226,eugenetecnick@bell.net,14677798,000000122699266,5,5,RIEN DE PLUS,5
319578,21-JAN-12,20-JAN-12,Rebecca,,en,70.24.106.187,nlints@bell.net,14683094,000000122695984,5,5,,4
319579,21-JAN-12,19-JAN-12,Borhen,,fr,70.51.49.27,gilbert.mirambeau@bell.net,14665150,000000122669876,2,1,,1
319580,21-JAN-12,19-JAN-12,Seshadri,,en,69.158.31.227,chongp@sympatico.ca,14662808,000000122693476,4,5,,5
319581,21-JAN-12,20-JAN-12,Lokeswaran,,en,76.65.48.158,john_hill_6@sympatico.ca,14680092,000000122696848,5,5,,5
319582,21-JAN-12,20-JAN-12,Jessica,,en,74.12.122.190,ele_abraham@sympatico.ca,14677604,000000122712876,5,5,,5
319583,21-JAN-12,20-JAN-12,Danielle,,en,70.30.35.43,k.green14@sympatico.ca,14680374,000000122712979,5,5,"nothing,   if i have to speak to someone in india or pakistan ect, i will go to cogeco, its nice you finally got the message keep jobs at home.",5
319584,21-JAN-12,20-JAN-12,Pau,,en,70.30.48.243,captfaz@sympatico.ca,14675806,000000122714943,5,5,offer me the money-saving offer long before I called YOU so that I could have been saving this money long ago!,5
319585,21-JAN-12,20-JAN-12,Wissem,,fr,69.162.137.134,nicolas2000@sympatico.ca,14683016,000000122719290,5,4,,3
320105,18-JAN-12,17-JAN-12,Arcadius,,en,184.144.24.45,jimmalec@sympatico.ca,14639106,000000122635415,5,5,"This is not a complaint but to tell you the gentleman that helped me, was the best service I had ever gotten from bell.",5
320106,18-JAN-12,10-JAN-12,Julio,,en,184.147.40.191,s_lazier2008@sympatico.ca,14559982,000000122465741,5,5,Nothing!,5
320107,18-JAN-12,17-JAN-12,Sofien,,fr,70.52.5.75,julie_pascal@sympatico.ca,14639590,000000122617756,5,5,,5
320108,18-JAN-12,13-JAN-12,Farhana,,en,70.53.42.2,carman1@sympatico.ca,14591144,000000122554474,1,1,"Have a competent technician who can solve the problem, not put you on hold to ask someone else. What she said was the problem turned out not to be the problem at all. You have wasted precious hours of my time and disrupted my business for days. 

I will be cancelling my service shortly and switching to Rogers internet. Your tech service is horrible.",1
320109,18-JAN-12,17-JAN-12,Jdey,,fr,70.48.92.145,kccca@sympatico.ca,14639794,000000122641660,4,5,,4
320110,19-JAN-12,18-JAN-12,Nora,,en,184.144.28.185,val.tom@sympatico.ca,14659752,000000122649792,5,5,I cannot think of even one thing (Nora) who helped resolve this problem knew exactly what I was trying to explain grasped it right away.  Ihave spoken to techs on and off for four months trying to resolve this problem without success.  I did have hotmail available but I do like my sympatico mail etc.  We worked together manually and we got the job done.  I would like to thank her very much.,5
320111,19-JAN-12,18-JAN-12,Katrina,,fr,70.26.200.118,jeanpierre.gladu005@sympatico.ca,14653006,000000122647009,4,4,"Tout était parfait avec Katrina,elle a bien résolue les différents items de notre contrat.Cependant après avoir fait mon changement d'adresse avec une autre employée (Sylvie) nous avons reçu une confirmation qui detruisait tout le travail fait par Katrina. Nous avons dû re-téléphoner pour tout reprendre presque à zéro et avoir les mêmes avantages que Katrina nous avait confirmés.C'est toujours un casse-tête pour arriver à se faire comprendre, le tout nous a fait passer presque 2 heures au téléphone.Cela nous fait penser de temps à autre de changer de compagnie. Merci",4
320112,19-JAN-12,18-JAN-12,Sana,,en,76.65.130.25,soneylia@sympatico.ca,14658750,000000122654200,5,4,Inform us repeatedly of any changes made to the front page of Bell Sympatico or other changes.What do you mean IN LINE DOCUMENT for an attachment to an email???????????,4
320113,20-JAN-12,19-JAN-12,Farhana,,en,184.145.108.153,viateur51@sympatico.ca,14673284,000000122689526,4,4,"have more canadians answering the phones
",3
320114,20-JAN-12,18-JAN-12,Balaji,,en,70.51.158.56,jn-fortner@bell.net,14653304,000000122648570,3,2,,4
320115,21-JAN-12,20-JAN-12,Philip,,en,70.55.86.99,cherylo@sympatico.ca,14676138,000000122715763,3,4,It was difficult to understand the person on the phone. The sound quality and his heavy accent made it necessary for me to ask him ot repeat his instructions many times. This was frustrating for both of us.,2
320116,21-JAN-12,20-JAN-12,Jose,,en,184.144.50.218,russell.djjr@sympatico.ca,14684790,000000122703558,5,5,,5
320117,21-JAN-12,18-JAN-12,Marga,,en,76.65.7.4,pabs@bell.net,14656676,000000122650413,3,3,"she helped me but I FEEl there was more to be done not because of her but because of my whole experience with bell; at least I found out what my bill was able to pay it. Thats off my mind.",
320118,21-JAN-12,20-JAN-12,Sam,,en,174.95.237.231,ronpearce@bell.net,14684644,000000122699888,5,5,,5
320119,21-JAN-12,20-JAN-12,Tathiana,,en,69.158.53.131,piaboni@sympatico.ca,14683666,000000122705391,4,4,,5
320120,21-JAN-12,20-JAN-12,Henry,,en,70.31.100.152,tba@sympatico.ca,14685998,000000122719971,5,4,,4
320121,21-JAN-12,20-JAN-12,Dhia,,fr,174.92.89.50,diane.diotte@sympatico.ca,14677068,000000122716106,5,5,,5
320122,21-JAN-12,20-JAN-12,Adam,,en,64.228.88.136,heasman1@sympatico.ca,14678820,000000122707357,3,2,,3
320123,21-JAN-12,20-JAN-12,Wayne,,en,69.158.30.93,hjahn@sympatico.ca,14678940,000000122708010,4,4,,4
320124,21-JAN-12,20-JAN-12,Suresh,,en,69.158.30.93,hjahn@sympatico.ca,14678942,000000122703477,1,1,It's quite simple - comply with my request.,1
320125,21-JAN-12,19-JAN-12,Yassine,,fr,70.52.106.63,marietteetrobert@sympatico.ca,14668658,000000122678047,5,4,,4
320126,21-JAN-12,18-JAN-12,Mohamed Alaeddine,,fr,65.94.177.141,hubert.nolin@sympatico.ca,14652340,000000122663002,4,4,,5
320127,21-JAN-12,20-JAN-12,Med Amine,,fr,174.93.247.13,jacques.dufresne4@sympatico.ca,14679370,000000122715278,5,5,,5
320128,21-JAN-12,20-JAN-12,Houssem,,fr,70.26.204.119,corriveau-martin@sympatico.ca,14676472,000000122719641,5,5,,4
320129,21-JAN-12,20-JAN-12,Samuel,,en,70.31.98.71,adriscoll2@bell.net,14674275,000000122701446,5,5,,5
320130,21-JAN-12,20-JAN-12,Tshering,,en,76.66.105.40,rose.peter@sympatico.ca,14684668,000000122703048,4,4,nothing,5
320131,21-JAN-12,20-JAN-12,James,,en,174.92.166.201,ton.diening@sympatico.ca,14686270,000000122698522,4,3,"Prices for ""Old"" Customers are still too high.  It appears you re better off to switch every two years and save possible 30-50%!  No premium for being a Bell customer for over 40 years except pay the monthly bill in full.",3
320132,21-JAN-12,20-JAN-12,Ali,,en,65.95.89.81,jvanpopta@sympatico.ca,14680342,000000122713340,1,2,"you sent a letter with a notice of termination of my internet and an offer for a new service. your people had no  clue what I was talking about.

",2
320133,21-JAN-12,20-JAN-12,Med Amine,,fr,70.55.115.93,dussobordeleau@bell.net,14677424,000000122707103,5,5,rien de plus,5
320134,21-JAN-12,20-JAN-12,Rudolf,,en,174.95.10.109,mkworks@sympatico.ca,14682658,000000122708899,2,2,Too complicated to explain. Why not survey customers about what they want before they have a problem...,3
320135,21-JAN-12,20-JAN-12,Ahmednur,,fr,174.93.249.18,dperron003@sympatico.ca,14677326,000000122718439,5,4,M'informer immédiatement que le problème venait du serveur auquel mon service Internet est branché.  Je ne l'ai su qu'à mon 3e appel.,5
320136,21-JAN-12,19-JAN-12,Daniella,,en,64.231.133.133,mjmacleod@sympatico.ca,14669348,000000122692598,5,5,"Nothing, rep was great!",5
320137,21-JAN-12,14-JAN-12,Poonam,,en,74.12.186.125,sghart@sympatico.ca,14610356,000000122562261,3,4,"I was on-line or on the phone for nearly 4hrs trying to resolve this problem, which in my opinion should have been resolved within minutes.",2
320138,21-JAN-12,20-JAN-12,Denice,,en,184.146.166.24,gloriavalsi@sympatico.ca,14678498,000000122705037,5,5,I would just like to have promotions made available to me through the mail.  Other than that I find your representatives excellent.,5
320139,19-JAN-12,18-JAN-12,Chiraz,,fr,99.105.72.12,roger.talbot@sympatico.ca,14657904,000000122644993,4,4,"J'aurais aimé être avertie lors de mon appel précédent que les changements demandés seraient effectifs seulement sur ma facture de février.
Par le passé, je vous aie informé de changer mon adresse de courriel pour communiquer avec moi, je vous la transmet à nouveau.
roger_talbot@hotmail.com ",4
320140,19-JAN-12,18-JAN-12,Mohamed Amine,,fr,70.52.6.68,lyn-da@bell.net,14654944,000000122646099,5,5,,5
320656,18-JAN-12,16-JAN-12,Mary,,en,64.250.89.66,lilianj@sympatico.ca,14627190,000000122599924,5,3,"perfer to talk to your internet reps who are located in our country, as i had to  ask over and over what they where trying to say to me sorry but that is very diffcult to endure for more than an hour on the phone trying to fix a problem?  however your representives are excellent both techs and customer service people",5
320657,18-JAN-12,17-JAN-12,Abdul,,en,65.95.48.177,hmduffy@sympatico.ca,14638250,000000122635492,3,3,,4
320658,18-JAN-12,17-JAN-12,Dan,,en,65.95.48.177,hmduffy@sympatico.ca,14638252,000000122634499,3,3,,4
320659,18-JAN-12,02-DEC-11,Mohamed,,en,70.49.70.189,nvanderleeuw@sympatico.ca,14185776,000000121645908,4,4,nothing ,4
320660,18-JAN-12,16-JAN-12,Brendan,,en,76.68.143.15,robinsonradcliff@sympatico.ca,14630244,000000122602263,4,4,nothing,5
320661,18-JAN-12,17-JAN-12,John,,en,70.54.35.119,good.grieff@sympatico.ca,14637772,000000122624517,5,4,Everything is good.,5
320662,18-JAN-12,08-JAN-12,Dawood,,en,70.27.123.5,wgordong@sympatico.ca,14535668,000000122420661,2,2,"I was trying to hook up a wireless printer-the rep on the 8th told me our system was 'wap' as a result. the PW wouldn't work, then the rep on Jan.9, told me it was 'wep' and the PW worked!",4
320663,18-JAN-12,17-JAN-12,Moez,,fr,174.89.228.177,josephetrita@sympatico.ca,14639411,000000122635068,5,5,Vous ne pouvez rien faire de mieux M. MOEZ 339259 est un vrai professionnel et je veux remercier Bell Internet pour son personnel aussi compétent  merci ,5
320664,18-JAN-12,17-JAN-12,Karla,,en,70.49.236.180,ritadriver@bell.net,14643908,000000122638851,4,3,,4
320665,18-JAN-12,11-JAN-12,Eric,,en,65.92.188.123,msteven_1@bell.net,14571680,000000122492846,5,4,,4
320666,18-JAN-12,15-JAN-12,Elsy,,en,65.95.91.241,l_bowering@sympatico.ca,14616254,000000122576340,5,5,not a thing,5
320667,18-JAN-12,17-JAN-12,Edgardo,,en,184.147.62.25,r_foran@sympatico.ca,14643506,000000122629404,5,5,,5
320668,18-JAN-12,17-JAN-12,Chenrup,,en,184.147.62.25,r_foran@sympatico.ca,14643508,000000122632709,5,5,,5
320669,18-JAN-12,16-JAN-12,Mariem,,en,70.30.19.131,dibeaudry@sympatico.ca,14623344,000000122592050,5,5,,5
320670,18-JAN-12,17-JAN-12,Yves,,en,24.249.181.120,babowen@sympatico.ca,14633968,000000122634933,4,3,first rep could only do what was needed for a small bit but the 2nd completed everything well.,4
320671,18-JAN-12,16-JAN-12,Hssen,,fr,174.88.224.161,diauka@sympatico.ca,14623342,000000122613381,5,1,,5
320672,18-JAN-12,17-JAN-12,Nourmene,,fr,67.71.25.253,bechdip@sympatico.ca,14634124,000000122635742,4,4,Avoir le bon nom sur cette demande car mon nom n'est pas Nicolas Boisvert!,4
320673,18-JAN-12,17-JAN-12,Karen,,en,184.144.63.177,andyanderson@sympatico.ca,14633612,000000122631254,5,5,nothing,5
320674,18-JAN-12,17-JAN-12,Joseph,,en,65.93.108.184,s.knight2@sympatico.ca,14644340,000000122631898,4,4,,5
320675,18-JAN-12,16-JAN-12,Kat,,en,174.93.113.22,elhamzawi@sympatico.ca,14623858,000000122602062,4,4,,4
320676,18-JAN-12,16-JAN-12,Faqria,,en,76.69.126.129,helencies@sympatico.ca,14625080,000000122588379,5,5,nothing,5
320677,18-JAN-12,17-JAN-12,Carmen,,en,174.92.67.20,vernon.osmar@sympatico.ca,14646170,000000122622408,4,5,,5
320678,18-JAN-12,17-JAN-12,Salvador,,en,70.24.250.50,yehpin@bell.net,14646604,000000122641571,5,5,,5
320679,18-JAN-12,13-JAN-12,Mukendi,,en,69.156.51.33,ellebren@sympatico.ca,14592778,000000122537988,3,2,"I had trouble accessing my emails,The representative tried to resolve the problem.finally he said that someone higher up would resolve it within 48 hours.Did not hear anything further so Monday I called again and the representative I spoke with finally fixed the problem.Both reps were very professional and polite.Just wished I didn't have to call back and be without my emails for 3 days.",4
320680,18-JAN-12,17-JAN-12,Stanley,,en,65.95.9.135,debandsteph@sympatico.ca,14635924,000000122641974,3,1,,1
320681,18-JAN-12,16-JAN-12,Zee,,en,70.49.3.191,jayres@sympatico.ca,14625714,000000122611820,4,4,You should tell your customers about new ways to save money rather then waiting for us to come to you.,3
320682,19-JAN-12,16-JAN-12,Herbert,,en,76.64.227.68,martin66@sympatico.ca,14628044,000000122614678,1,1,"Provide a better phone connection for the person I was speaking to. First I couldn't hear him, then the line was full of static, I had difficult understanding his accent. He put me on hold when he couldn't help me, and then hung up on me so that I had to phone back and go through all the level one questions again. Then the second guy put me through to the second level only to find out that he couldn't help me because my area code was 807 and I had to talk to the Thunder Bay Test Centre. Unfortunatley they were closed. So I wasted over an hour of my time for nothing. Brutal call centre service, terrible communication from a communications service.",1
320683,19-JAN-12,17-JAN-12,Chiraz,,fr,76.70.77.10,leon.labelle@sympatico.ca,14640440,000000122630401,5,4,,5
320684,19-JAN-12,17-JAN-12,Ahmed,,fr,76.64.238.205,rhemus@sympatico.ca,14643812,000000122640935,5,4,"Problème avec  HTML...non résolu immédiatement,mais j'étais d'accord pour stopper la recherche afin de laisser la chance à d'autres abonnés à être servis!!",5
320685,19-JAN-12,17-JAN-12,Carole,,en,70.53.100.226,faveiro@sympatico.ca,14636960,000000122638266,5,5,Shorter time spent on hold.,5
320686,19-JAN-12,18-JAN-12,Flahi,,fr,74.12.220.203,agneslacasse@sympatico.ca,14647378,000000122658785,5,5,,5
320687,19-JAN-12,17-JAN-12,Moncef,,fr,50.100.149.239,ma.cadieux@sympatico.ca,14641042,000000122630607,5,5,,5
320688,19-JAN-12,18-JAN-12,Dinesh,,en,70.24.177.141,sam.rothman@sympatico.ca,14658242,000000122667334,5,5,,5
320689,19-JAN-12,18-JAN-12,Imen,,fr,41.226.119.172,mlujinovic@bell.net,14656050,000000122651245,5,5,"je suis totalement content du service je viens de faire un compte avec bell et un c'est mon premier appel chez vous et j'apprécie trop le haut service fourni par la technicienne imen de la tunisie,en un mot elle est merveilleuse.merci à elle 
Mirsad Lujinovic ",5
320690,19-JAN-12,18-JAN-12,Juan Carlos,,en,174.95.242.119,rrunge@bell.net,14658010,000000122663878,1,1,"Please refer back to my request on Jan 14 to arrange for a modem to be delivered to my apartment.  Bell's current policy makes it very difficult for quick resolution of technical problems.  You could arrange to have a place where consumers could pick up/exchange modems rather than wait for shipments.  I still do not have my modem.  When I spoke with the agent last night he seemed disinterested and said only the Billing department could help me.  The call was dropped because I was calling on a (BELL) cellphone.  Despite leaving a callback number in case of disconnect, your manager did not call back.  A very frustrating call and I still do not have my modem.  ",1
320691,19-JAN-12,18-JAN-12,Andrew,,en,74.15.241.108,denshir@sympatico.ca,14650254,000000122645470,2,2,was told what was going to happen no alternatives were given,1
320692,19-JAN-12,18-JAN-12,Jose,,en,70.24.94.80,sludgeface@sympatico.ca,14658680,000000122654262,4,4,Fire the person I spoke to BEFORE I called back and spoke to the young man who actually helped me.,4
321166,19-JAN-12,18-JAN-12,Sajid,,en,174.88.149.240,waque@sympatico.ca,14659976,000000122665456,5,5,"There should have been immediate turn around and not a 4 day lapse before I could use my email again.
I lost money and a lot of time. Time for me is money as well. I may not recoup what I lost in this case.",5
321167,19-JAN-12,18-JAN-12,Hakim,,en,70.31.9.156,aa.robertson@sympatico.ca,14647216,000000122667333,5,5,We fixed a long standing problem Bell caused when the system was set up. Not to have made the problem would have been better.,5
321168,19-JAN-12,17-JAN-12,Tara,,en,76.65.28.159,rodney.andrade@sympatico.ca,14644062,000000122630136,5,5,The rep I spoke to on the phone understood my issue and resolved it perfectly. ,5
321169,19-JAN-12,18-JAN-12,Cindy,,fr,70.55.98.127,claudiamaria.gomez@sympatico.ca,14649444,000000122649947,5,4,,5
321170,19-JAN-12,18-JAN-12,Budala,,en,184.147.124.108,gwennie@bell.net,14651978,000000122659273,4,4,Perhaps ipad knowledge as well.,4
321171,19-JAN-12,18-JAN-12,Linda,,fr,76.65.48.55,daudelin.daniel@sympatico.ca,14649966,000000122654730,5,4,Absolument rien!,4
321172,19-JAN-12,18-JAN-12,Wynbert,,en,76.68.143.43,sticki.chris@sympatico.ca,14658972,000000122648894,4,4,"I had problems understanding the service agent.. very, very difficult.",4
321173,19-JAN-12,18-JAN-12,Katie,,en,184.147.178.20,allen1bosa@sympatico.ca,14647630,000000122649549,3,3,"When I first spoke and asked for the Loyalty Dept. the agent said she could help me.  After a lengthy discussion, she then said she would ""connect"" me with the Loyalty Department.  I would have liked to save myself the one half hour on the telephone by being connected immediately as I knew I was on a promotion!! I am still unsure as to whether I need to call back to keep my promotion on my long distance plan as I was given a credit towards my internet.  I may have to call back to verify this!",4
321174,19-JAN-12,15-JAN-12,Reuben,,en,70.27.70.122,ammitchell@sympatico.ca,14612266,000000122573547,4,4,,5
321175,19-JAN-12,18-JAN-12,Stanley,,en,199.71.12.74,elizabeth.phair@sympatico.ca,14650856,000000122667531,4,4,,4
321176,19-JAN-12,18-JAN-12,Rashika,,en,184.144.22.117,crazycatcouple@bell.net,14649664,000000122646841,5,5,your computer answer system. some times this system is very feustating.,5
321177,19-JAN-12,18-JAN-12,Gregory,,en,70.26.96.243,kensimon@sympatico.ca,14653968,000000122653673,2,3,"It took a walk through at a few levels before a diagonosis; which did NOT subsequesntly solve the problem resulting in a 72 hrs loss of service.  The replacement modem demonstrated that the modem was NOT the issue.  This resulted in the additional HOURS ON THE PHONE which eventually sollved the problem.",3
321178,19-JAN-12,18-JAN-12,Nourmene,,fr,174.88.156.86,p116boult@sympatico.ca,14656668,000000122644787,4,4,,4
321179,19-JAN-12,18-JAN-12,Kevin,,en,174.88.3.232,don.harris@sympatico.ca,14650494,000000122657013,4,5,The WAIT QUE is Still a bit long at busy periods,4
321180,19-JAN-12,18-JAN-12,Diana,,en,50.101.224.171,len.archer@sympatico.ca,14654534,000000122646620,4,,"Nice to be transferred to English speaking (Canadian person?). Due to past experiences with Bell over the last 10 years, I hesitate to answer all these questions until after I receive my next 2 bills and compare the changes. However, this interaction with Diana yesterday was almost like talking to the Old Ma Bell from years ago. Hope it continues.",5
321181,19-JAN-12,18-JAN-12,Maher,,fr,174.93.210.146,gillesgagne30@sympatico.ca,14651716,000000122654466,5,5,,5
321182,19-JAN-12,18-JAN-12,Nafti,,fr,70.30.175.174,roland.laurence@sympatico.ca,14657918,000000122668681,5,5,Je ne vois pas ce qui aurait pu être mieux,4
321183,19-JAN-12,18-JAN-12,Wynbert,,en,174.93.24.63,jack.senett@sympatico.ca,14652632,000000122655979,3,1,My problem was resolved by replacing it with another one.,3
321184,19-JAN-12,18-JAN-12,Syed,,en,70.54.54.84,eleanor.hill@sympatico.ca,14650832,000000122662191,5,5,nothing,4
321185,19-JAN-12,18-JAN-12,Romeo,,en,184.148.148.18,cosimo.guanti@sympatico.ca,14649610,000000122649177,5,4,Not really!,3
321186,19-JAN-12,18-JAN-12,Dashrathan,,en,69.157.192.197,bforbes@sympatico.ca,14648410,000000122649926,1,1,he was uesless - Shah from India - told me my email drivers were corrupted and I should go to the computer store - then why do I have Bell internet?? I just spent 2 hrs on the phone less than a month ago to try to get up again on internet - I am ready to change providers - your support is useless!!,1
321187,19-JAN-12,18-JAN-12,Darwin,,en,184.146.81.40,ralph.reynolds@sympatico.ca,14657412,000000122650764,2,2,have answers,2
321188,19-JAN-12,18-JAN-12,Kevin,,en,74.15.29.158,ruislip@sympatico.ca,14658070,000000122667788,5,5,Nothing really,3
321189,19-JAN-12,18-JAN-12,Nabil,,fr,67.70.134.42,marcel.courchesne@sympatico.ca,14655174,000000122666666,4,4,"Vos représentants devrait avoir une meilleur connaissance de la langue française parlée au Québec.
Bonne journée.
",4
321190,19-JAN-12,18-JAN-12,Yasmin,,en,184.148.148.18,cosimo.guanti@sympatico.ca,14649612,000000122662467,4,4,"You are in the wright direction, customer satisfaction starts at the ""Top"" with the right and fair policies.",3
321191,19-JAN-12,18-JAN-12,Mohamed,,fr,76.68.171.38,clesperance@bell.net,14649472,000000122647053,5,5,,5
321192,19-JAN-12,18-JAN-12,Denise,,en,70.50.62.189,koss@sympatico.ca,14654142,000000122648133,5,5,,4
321193,19-JAN-12,14-JAN-12,Saoussen,,fr,184.144.224.149,lynne.poirier@sympatico.ca,14607720,000000122557898,4,1,"La conseillère a dit que le service technique me rappellerait dans la journée. Ce ""fameux"" service ne m'a jamais rappelé.  Vraiment ""fiable""...",
321194,19-JAN-12,18-JAN-12,Aprajit,,en,70.51.89.47,b.huitema@sympatico.ca,14648132,000000122656332,4,5,nothing ,4
321195,19-JAN-12,18-JAN-12,Mukesh,,en,70.50.33.93,mzollinger@sympatico.ca,14656298,000000122647561,4,5,,5
321196,19-JAN-12,18-JAN-12,Reginald,,en,174.91.3.41,t.osgerby@sympatico.ca,14659196,000000122666141,5,5,,4
321197,19-JAN-12,12-JAN-12,Manuel,,en,70.26.76.178,laparanieri@bell.net,14583208,000000122509999,4,4,"time; politeness;knowledge;everything;ok  ",5
321198,19-JAN-12,18-JAN-12,Asra,,en,70.27.79.54,in-touch@bell.net,14652462,000000122653909,5,5,totally satisfied,5
321199,19-JAN-12,18-JAN-12,Keerthi,,en,184.145.80.98,vangie.pedias@sympatico.ca,14659776,000000122653212,5,5,,5
321200,19-JAN-12,18-JAN-12,Mario,,fr,184.146.250.179,louismc@bell.net,14654846,000000122657445,5,5,"pas grand chose de plus, il ma aider a trouver mon problème . tout était parfait j'aime bien mario c'est un très bon technicien . merci a bell internet pour votre service 24/24 c,est vraiment super (-:!! bye bye.  ",5
321201,19-JAN-12,18-JAN-12,Cara,,en,70.49.13.39,mainrod@sympatico.ca,14655090,000000122645382,3,3,Bandwidth insurance should be transparent - present pro-rated system is a good example of Bell's obstrufication.,2
321202,19-JAN-12,16-JAN-12,Ahmed,,fr,70.51.15.45,moniquefontaine53@sympatico.ca,14628618,000000122589467,4,4,,4
319586,20-JAN-12,19-JAN-12,Wassim,,fr,76.64.236.103,mamour@bell.net,14668506,000000122671028,2,1,"mieux me diriger et pour votre information ce n`est pas le 19 janvier
que j`ai communiqué avec vous",3
319587,20-JAN-12,19-JAN-12,Arun,,en,184.144.13.113,mjmasters@sympatico.ca,14669350,000000122674248,5,5,,3
319588,20-JAN-12,19-JAN-12,Daniel,,en,70.54.140.207,milkis@sympatico.ca,14669272,000000122691023,4,3,"Ensure that all of your agents have the same information, I received different answers from 3 different people and still not entirely sure I am getting what I requested.",3
319589,20-JAN-12,19-JAN-12,Ashley,,en,70.54.140.207,milkis@sympatico.ca,14669270,000000122689676,1,1,"Ensure your staff is properly trained in customer service. The attitude I received from this agent from asking a question was incredible rude. Had I not been a long time Bell customer I would have cancelled my service on the spot. But instead I choose to call back and speak to a different agent (Daniel) for further clarification and confirmation. And even after speaking with him, I am still not entirely sure my order was processed correctly - so I will be calling again today in the  hopes that I speak with a qualified agent that knows their job.",3
319590,20-JAN-12,19-JAN-12,Sharon,,en,74.14.106.49,mldcos@sympatico.ca,14669394,000000122684839,4,5,Sent me info. by email about the promotion I found instead of having to discover a higher bill and go through various depts. to reach loyalty.,4
319591,20-JAN-12,19-JAN-12,Faqria,,en,174.93.29.232,bragdon@sympatico.ca,14662188,000000122672035,3,1,"Problem started when Bell Technicain came to our home to fix some ongoing problems. He resolved one problem to some extent and  failed to resolve the other and as a matter of fact seem to make matters worst. BUT, what is adding ""insult to inguiry"" is NOW
my Internet line is screwed up and this was the reason for my call. The line did come up but the speed was reduced by half. The person that I first reached, transfered me to a ""higher"" level and they were able to get my download speed a bit faster but still far below the average.

Was told that problem would be rectified by today but still not resloved.",1
319592,20-JAN-12,19-JAN-12,Shyam,,fr,64.228.80.63,mpiche71@sympatico.ca,14669556,000000122684937,5,4,,5
319593,20-JAN-12,18-JAN-12,Denis,,fr,70.49.73.75,dupuislanthier@sympatico.ca,14650676,000000122660517,5,5,,5
319594,20-JAN-12,18-JAN-12,Srinivasan,,en,70.26.121.40,marykate@bell.net,14655472,000000122648726,5,4,,5
319595,20-JAN-12,19-JAN-12,Mohammed,,en,70.50.42.166,carolyn.whipp@sympatico.ca,14662572,000000122686106,5,5,,5
319596,20-JAN-12,19-JAN-12,Ahmed,,fr,184.148.206.163,lacomeau@bell.net,14667710,000000122676166,5,5,,5
319597,20-JAN-12,18-JAN-12,Flahi,,fr,70.52.104.242,liseandre@bell.net,14654676,000000122655170,5,4,,4
319598,20-JAN-12,19-JAN-12,Paola,,en,76.68.51.36,de.ashby@sympatico.ca,14663556,000000122688546,4,5,everything was OK,4
319599,20-JAN-12,19-JAN-12,Wissem,,fr,70.49.77.195,yvon.rood@bell.net,14673730,000000122682375,2,1,"Livrer les services vendus.

Cesser de nous faire perdre notre temps avec un service à la clientèle aussi médiocre.

J'ai été passé d'intervenant en intervenant pendant plus de 180 minutes sans aucun résultat autre que de belle chansons.

Des intervenants qui sembles sans véritables connaissances, sans pouvoirs autres que de nous faire biaiser et sans ressources.

Yvon Rood
819-377-7981 ",1
319600,20-JAN-12,19-JAN-12,Shawn,,fr,70.26.243.162,constantb@sympatico.ca,14663094,000000122677219,5,5,,4
319601,20-JAN-12,19-JAN-12,Mohamed,,fr,174.92.219.4,lareaup@sympatico.ca,14667768,000000122682844,5,5,,4
319602,20-JAN-12,19-JAN-12,Oscar,,en,174.91.172.240,spooz@sympatico.ca,14672354,000000122689438,5,5,,4
319603,20-JAN-12,19-JAN-12,Jordan,,en,184.144.139.204,jacquesmariecayer@sympatico.ca,14666104,000000122675785,5,5,nothing,5
319604,20-JAN-12,19-JAN-12,Elsy,,en,70.31.115.106,loral@bell.net,14668158,000000122671795,5,4,"i did not like the the response i got when i first called , was about to hang up the phone when your reb changed her tune ",4
319605,20-JAN-12,18-JAN-12,Priya,,en,174.94.124.241,george.hudak@sympatico.ca,14651596,000000122647840,5,5,You are doing great,5
319606,20-JAN-12,18-JAN-12,Srinivasan,,en,174.94.124.241,george.hudak@sympatico.ca,14651598,000000122657050,5,5,,5
319607,20-JAN-12,19-JAN-12,Cindy,,fr,174.92.219.228,cawi2007@sympatico.ca,14662610,000000122677685,4,4,,5
319608,20-JAN-12,19-JAN-12,Irving,,en,65.95.139.245,barb.hart@bell.net,14661704,000000122677002,5,5,,4
319609,20-JAN-12,19-JAN-12,Innocent,,en,65.95.139.245,barb.hart@bell.net,14661706,000000122675395,5,5,,4
319610,20-JAN-12,19-JAN-12,Katrina,,en,174.89.129.49,grant_i@sympatico.ca,14665312,000000122684350,5,5,"Nothing - she was patient, knowledgeable and saved me money - what more can you ask for?",5
319611,20-JAN-12,18-JAN-12,Cindy,,fr,174.92.162.201,lagacey@bell.net,14654298,000000122646622,4,4,,4
319612,20-JAN-12,19-JAN-12,Nayeem,,en,76.67.204.128,diane.nener@sympatico.ca,14663770,000000122692353,5,5,none,4
319613,21-JAN-12,20-JAN-12,Irving,,en,64.229.177.221,nivik@sympatico.ca,14683072,000000122710519,1,1,"When I want to talk to someone in canada, and not another country, because sometimes I can't understand them,I can't find a phone # and one person over sea's could not even put me through to someone in canada. I pay for these services, and if I choose to talk to someone in my country ( canada ), that is what I want to do, so if you don't have a better way to contact for a canadian rep, I'm sure there are other phone and internet providers out there that will be more then happy to take my money. ",1
319614,21-JAN-12,19-JAN-12,Juliio,,en,184.144.39.215,pastoral@sympatico.ca,14670224,000000122691950,4,3,,5
319615,21-JAN-12,20-JAN-12,Manel,,fr,174.91.223.196,madeleine.poulin@sympatico.ca,14681620,000000122702612,4,4,"Le technicien qui a installé mon nouveau modem ne m'a pas donné de mot de passe pour le nouveau réseau WiFi, qui est apparu sous un nom choisi par Bell, et évidemment différent de celui de mon précédent réseau.
Au téléphone la conseillère Manel a répondu promptement et m'a bien prise en charge, pour me donner un mot de passe. Cependant ni elle, ni le technicien ne m'ont prévenue que mon lien WiFi avec mon imprimante était par le fait même rompu et devait être reconfiguré. Après beaucoup de tâtonnements, et de mises en garde apocalyptiques de Microsoft,  j'ai trouvé moi-même la solution.",3
319616,21-JAN-12,20-JAN-12,Mithila Maraj,,en,65.95.56.50,gini.dickie@sympatico.ca,14678450,000000122717876,4,4,,5
319617,21-JAN-12,17-JAN-12,Basker,,en,69.158.149.9,berminghamb@sympatico.ca,14634182,000000122617546,4,4,"After I was able to get into my email I discovered about 50 emails were sent on Jan 7 from my hotmail account when I was not on the internet as I was on a cruise boat at that time.  Is there no edit in the Bell system to make sure someone sending an email is really signed on with their Live Id ?
I got back from holidays on Jan 16, turned on my modem around 8pm, but did not try to sign on until Jan 17 when I had to call Bell as I could not sign in with my Live id.  Then I found more bogus emails sent on Jan 17, maybe about 20.
What happened ?",3
320141,19-JAN-12,18-JAN-12,Rajni,,en,67.68.32.230,deck6@sympatico.ca,14650160,000000122645338,4,4,I should have been able to set up my own wireless connection by following the book instructions you gave me with the modem. instead of changing all codes and names to make it work.,5
320142,19-JAN-12,18-JAN-12,Anis,,fr,67.71.68.198,doyon.jean_christophe089@sympatico.ca,14650566,000000122653342,2,2,n'as pas vraiment répondu ou trouvé une solution au probleme que j'ai eu. Je vais voir si ca recommence. J'ai eu une utilisation frauduleuse de mon adresse courriel pour faire des envoie massif a ma liste de contacts.,
320143,19-JAN-12,18-JAN-12,Welid,,fr,174.88.246.135,clement229@sympatico.ca,14649460,000000122653762,5,5,,5
320144,19-JAN-12,18-JAN-12,Mohd,,en,65.92.92.240,justparrots@bell.net,14653732,000000122655497,4,4,I don't know.  Everything has now worked out.,5
320145,19-JAN-12,18-JAN-12,Ghassen,,fr,174.92.172.156,roy-lalonde@sympatico.ca,14657992,000000122651881,5,5,,5
320146,19-JAN-12,18-JAN-12,Martine,,en,70.49.134.180,liebchen@sympatico.ca,14654606,000000122648550,5,5,Preventing the problem in the first place.,5
320147,19-JAN-12,18-JAN-12,Juan,,en,70.26.122.221,kawiebe@sympatico.ca,14653894,000000122646169,1,2,Don't tell your customer that they need to go buy other products to fix the problem when I am already renting the same product off of bell that does not work.,1
320148,19-JAN-12,18-JAN-12,Shyam,,en,70.26.45.110,AJTevendale@bell.net,14646856,000000122643834,4,4,,4
320149,19-JAN-12,18-JAN-12,Kranthi,,en,70.26.45.110,AJTevendale@bell.net,14646854,000000122662428,4,4,,4
320150,19-JAN-12,18-JAN-12,Helenpearl,,en,67.71.141.142,brbarnes@bell.net,14648644,000000122653356,4,5,"nothing, all my questions were answered.",5
320151,19-JAN-12,18-JAN-12,Joan,,en,70.27.235.211,j.aaron@sympatico.ca,14652552,000000122644799,4,2,"I have made numerous calls about this same issue; resolving it would have improved my experience since I would not have had to make the call. This issue has been ongoing since Nov 18, 2011.",
320152,19-JAN-12,18-JAN-12,Hussain,,en,70.54.141.211,hansimiethke@sympatico.ca,14652050,000000122657848,4,4,,4
320153,19-JAN-12,18-JAN-12,Hadhemi,,fr,76.71.183.124,homag@sympatico.ca,14652288,000000122654328,2,1,m'envoyer un modem neuf puisque le mien etait brise au lieu de m'envoyer juste l'alimentation ,3
320154,19-JAN-12,14-JAN-12,Shawn,,en,38.103.153.50,aetcovitch@sympatico.ca,14602274,000000122567453,5,5,The phone rep was highly professional and I cannot think of anything more he could have done.,5
320155,19-JAN-12,18-JAN-12,Irving,,en,174.92.34.134,laughlin2@bell.net,14654378,000000122663161,4,5,nothing.........,5
320156,19-JAN-12,18-JAN-12,Susan,,en,74.15.138.130,rogpop@bell.net,14657910,000000122650857,5,5,,4
320157,19-JAN-12,18-JAN-12,Andy,,en,70.24.153.220,george.atto@sympatico.ca,14651594,000000122644369,5,5,,4
320158,19-JAN-12,18-JAN-12,Marcos,,en,216.209.111.49,dave.kinsey@sympatico.ca,14649980,000000122659848,1,1,"Give me the password to access my Bell Sympatico website. I had all the other information I needed. That was the one item I was missing. I was not a matter of establishing my identity; it is my site. I conferenced the call with my webmaster in case it was a techmical matter that I didn't understand. We were unable to obtain the information we needed.",2
320159,19-JAN-12,18-JAN-12,Shyam,,en,76.69.21.46,swdavis@sympatico.ca,14659102,000000122661174,5,5,Had to make a second call as the first call made I could not hear the technician very well nor could he hear me.,4
320160,19-JAN-12,18-JAN-12,Milo,,en,76.68.129.97,bnj.austin@sympatico.ca,14648536,000000122645425,5,5,lady that answered phone seem to ignore my requestfor a tech rep and continued to try and sell me a different long distance plan that we were satisfied with.I finally let her talk to my wife,5
320161,19-JAN-12,18-JAN-12,Lorrey,,fr,174.92.188.6,christiane_plouffe@bell.net,14649314,000000122648776,5,4,rien de plus merci.,5
320162,19-JAN-12,18-JAN-12,Josh,,en,184.144.29.37,gbowron@sympatico.ca,14651534,000000122667430,5,5,Nothing really. The issue was resolved quickly and efficiently  by a personable representative. Thank you,4
320163,19-JAN-12,18-JAN-12,John,,en,70.49.229.100,billzubriski@bell.net,14648474,000000122650041,5,5,John's service was very satisfactory in resolving my problem. ,5
320164,19-JAN-12,18-JAN-12,Brittany,,en,184.151.63.167,rmaric@sympatico.ca,14657770,000000122663859,4,3,,5
320165,19-JAN-12,17-JAN-12,Karen,,en,69.158.2.70,gammabev@sympatico.ca,14637378,000000122633875,4,4,not sure at this moment,4
320166,19-JAN-12,18-JAN-12,Jessica,,en,70.27.120.133,judyoverland@sympatico.ca,14653694,000000122655286,4,4,"for some reason my modem was sent back
because of incomplete address on pkg.
",5
320167,19-JAN-12,18-JAN-12,Hechmi,,fr,174.93.144.234,hogues.dugas@sympatico.ca,14652278,000000122653514,5,5,Tout était correct. L'information m'a été fournie avec satisfaction.,5
320168,19-JAN-12,18-JAN-12,Alex,,en,64.229.226.6,a.sweeney@sympatico.ca,14647192,000000122652555,4,4,,4
320169,19-JAN-12,18-JAN-12,Helmi,,fr,76.67.171.133,rosairet@bell.net,14657962,000000122663979,4,4,c'est bien comme ça  merci!,4
320170,19-JAN-12,18-JAN-12,Luis,,en,69.42.181.162,dandw.peck@sympatico.ca,14649838,000000122667516,1,1,could have fixed the problem and actually called back like the rep said they would...still waiting for that call back and still have no internet service,1
320171,19-JAN-12,18-JAN-12,Mauricio,,en,69.159.70.153,david.vaughan@sympatico.ca,14650020,000000122668566,4,4,,4
320172,19-JAN-12,18-JAN-12,Sushil,,en,50.101.139.134,jsimon2@sympatico.ca,14653646,000000122666322,5,5,improve time for conversation between phone calls.,5
320173,19-JAN-12,17-JAN-12,Khalil,,fr,209.226.130.96,romacodi@sympatico.ca,14644094,000000122634327,4,2,"INSTALLER HAUTE VITESSA DANS NOTRE RÉGION.
rOLAND cÔTÉ
450-264-1103",4
320174,19-JAN-12,18-JAN-12,Naveen,,en,70.27.83.25,qaissuper@sympatico.ca,14657274,000000122667649,2,2,Had a Canadian tech support professional,1
320175,19-JAN-12,18-JAN-12,Shyam,,en,74.12.47.72,anne.bill@sympatico.ca,14647854,000000122649532,5,5,,5
320176,19-JAN-12,16-JAN-12,Haythem,,fr,174.91.254.160,pat.hockey@sympatico.ca,14629240,000000122614075,5,5,rien,5
320177,19-JAN-12,18-JAN-12,Stephanie,,en,184.145.24.164,vraja@sympatico.ca,14659922,000000122643598,4,4,Not ask the same questions over again.,4
320178,19-JAN-12,18-JAN-12,Andrea,,en,69.158.169.104,rideauspiderman@sympatico.ca,14657698,000000122657914,5,5,,5
320179,19-JAN-12,18-JAN-12,Mounir,,en,68.179.123.218,dannyburns254@bell.net,14649904,000000122646729,5,5,,5
320180,19-JAN-12,18-JAN-12,Baltharaj,,en,184.147.9.250,rickbrydges@bell.net,14657694,000000122668171,1,1,have customer service skills,1
320693,19-JAN-12,18-JAN-12,Eric,,en,70.29.120.2,seidlk@sympatico.ca,14658456,000000122646631,5,5,"This survey is misleeding!! 
Improperly adressed! To ""Ron Seidl"" also the service rep.Eric incorrect!!
MY NAME KAROLY SEIDL account no100039745. and Mr Kelly was who corrected my internet cancelleation from a different person account with  the  same SIR NAME and  adress!
Please make shure in  future DO NOT MIX
MY  SEVICE WITH SOMEONE ELSE !!",4
320694,19-JAN-12,08-JAN-12,Eric,,en,74.14.152.93,hugh.simpson@sympatico.ca,14531090,000000122415863,4,4,Preemptively Tailor the offer of discounts before my thoughts focus on switching to a competitor.,5
320695,19-JAN-12,18-JAN-12,Farhana,,en,70.29.5.224,pmaccario@sympatico.ca,14657158,000000122668301,1,1,"fix the problem, a second long call today generated a second reason for problem and the need for a tech rep visit. as the problem arose after a Bell service outage in the area, troubleshooting seems weak",2
320696,19-JAN-12,16-JAN-12,Leni,,en,74.12.97.74,frank.quarisa@sympatico.ca,14624290,000000122597177,4,4,info should have been easier to find on web site,4
320697,19-JAN-12,18-JAN-12,Jan,,en,76.70.42.241,vanessa.valdez@sympatico.ca,14659770,000000122644642,5,5,"Time on hold was a bit long.  On another note, the representative who helped me was very accommodating, courteous and professional.  His demeanour and the ease with which I could understand him made up for the wait time.",5
320698,19-JAN-12,17-JAN-12,Rudolf,,en,70.30.18.40,ramanralhan@sympatico.ca,14643580,000000122639160,5,4,,5
320699,19-JAN-12,18-JAN-12,Asma,,fr,184.144.218.116,csupple02@sympatico.ca,14649682,000000122654700,4,4,,5
320700,20-JAN-12,06-JAN-12,Krutthiga,,en,70.52.43.80,l.armenti@sympatico.ca,14496744,000000122365663,5,5,Nothing everything was handled with great customer care.,5
320701,20-JAN-12,18-JAN-12,Vaishnavy,,en,74.15.241.17,clothiers@sympatico.ca,14649492,000000122648729,2,1,"Provide a direct phone number to call to answer questions about the letter you sent me concerning your proposed change to my internet service.  I want to talk to someone about why it is changing, what it is changing to,what the installation entails, why you have my name spelled incorrectly.When I call the number on the letter, I have about 4 numbers to choose to push, then another 4 and then the person did not really know what I was calling about. Give me a direct contact. After all, you initiated this change, not me.",1
320702,20-JAN-12,18-JAN-12,June,,en,70.50.185.176,jane@bell.net,14652744,000000122646503,3,3,given better information regarding the transaction in question.  He did state that the incident was probably just an error.  ,4
320703,20-JAN-12,17-JAN-12,Roy,,en,74.12.242.72,bildar_86@bell.net,14634292,000000122634396,5,5,less time waiting for someone to take my call,5
320704,20-JAN-12,13-JAN-12,Dinesh,,en,70.29.239.202,Anthony.Sandiford@sympatico.ca,14589300,000000122553600,5,5,,4
320705,20-JAN-12,19-JAN-12,Rosing,,en,174.94.19.58,ross.mann@sympatico.ca,14671462,000000122689377,2,4,After Alfred 246080 was done I was to fill out the survey from what he did. He filled it out himself before I had a chance to do it and loged out. ,3
320706,20-JAN-12,19-JAN-12,Stephanie,,en,76.64.8.251,barry.gibson@sympatico.ca,14661750,000000122679832,5,5,"not a thing.your agent x9384 was very helpful and nice to talk to.
its been awhile that ive enjoyed talking to a sales agent,that her.
thank her very much..",5
320707,20-JAN-12,19-JAN-12,Gilberto Jose,,en,69.156.178.243,mate1@sympatico.ca,14668814,000000122689841,5,5,,5
320708,20-JAN-12,19-JAN-12,Sudheer,,en,69.158.66.48,ahuybrecht@sympatico.ca,14660976,000000122686627,5,5,"I've called about the same problem a couple of times in the past few months, this tech appears to have been the first one to actually look at my account. My bell bundle credits weren't ever creditted to the account, and this is the first guy that actually looked, and I'm thrilled that be did, but it should have been resolved months ago by the first couple of techs.",4
320709,20-JAN-12,19-JAN-12,Casey,,en,184.145.125.138,waynehillman@sympatico.ca,14673438,000000122672825,5,5,,5
320710,20-JAN-12,19-JAN-12,Cherif,,fr,70.52.43.70,claude.barbeau@sympatico.ca,14662932,000000122688047,5,5,ABSOLUMENT  RIEN!,5
320711,20-JAN-12,19-JAN-12,Mahender,,en,74.15.70.155,janekay@sympatico.ca,14666190,000000122678312,5,4,,5
320712,20-JAN-12,19-JAN-12,Naoufel,,fr,70.31.209.93,banea@sympatico.ca,14661698,000000122670013,4,5,,4
320713,20-JAN-12,19-JAN-12,Jacques,,en,70.31.23.245,cvnguyen@sympatico.ca,14663216,000000122671541,4,4,"My appointment when I order was for Wed Jan 18, 2011 8AM-12PM.  I stayed home from work but no one show up.  Tech showed up on Jan 19.  Not a good scheduling and customer experience.  Thought Tech is doing a fine job and not his fault the appointment is inaccurate.",3
320714,20-JAN-12,19-JAN-12,Mark,,en,69.158.98.116,abdohlal@sympatico.ca,14660830,000000122669705,5,5,None,5
320715,20-JAN-12,19-JAN-12,Julio,,en,65.92.47.219,jenniferandvictor@sympatico.ca,14666508,000000122681248,5,5,,5
320716,20-JAN-12,18-JAN-12,Reuben,,en,65.92.199.226,bettycrooks@sympatico.ca,14648392,000000122643670,5,5,Nothing.,5
320717,20-JAN-12,19-JAN-12,Aurea,,en,70.51.221.21,courtney.nelson@sympatico.ca,14663130,000000122673921,5,5,,5
320718,20-JAN-12,19-JAN-12,Mounira,,fr,174.92.231.217,j-g.chenevert@sympatico.ca,14665952,000000122678037,4,4,,4
320719,20-JAN-12,19-JAN-12,Nathan,,en,69.158.35.105,rdaniels@sympatico.ca,14670946,000000122671910,4,5,,5
320720,20-JAN-12,19-JAN-12,Mohamed Taher,,en,192.197.178.2,yvon.chausse@sympatico.ca,14673728,000000122688962,3,3,Could you tell your people to listen to the customer sometime it will save money and time . I lost three weeks of internet because the lady at first did not want to hear what I had to say it is frustating. You know the elder need a bit of comprehension we are not all computer wiz like your suppose to be tech.,
320721,20-JAN-12,19-JAN-12,Eddy,,en,69.156.176.152,bterreberry@sympatico.ca,14662312,000000122691341,5,5,give aprox. time of reactivation,5
320722,20-JAN-12,19-JAN-12,Ben Mahmoud,,fr,76.67.214.131,johanne.valle@sympatico.ca,14666854,000000122680201,4,4,Rien,5
320723,20-JAN-12,19-JAN-12,Makram,,fr,69.156.122.101,andremoreau5@sympatico.ca,14661272,000000122694294,5,4,"le service a ete complet comme d habitude chez Bell,
       merci de tout coeur,


p.s:coutoisie et empressement a bien nous servir est tres apprecie.merci                            Andre",5
320724,20-JAN-12,19-JAN-12,Tony,,en,184.146.4.189,hdabramson@sympatico.ca,14665546,000000122674895,5,5,"Nothing--the telephone support was excellent.  Spoke English in a manner that was totally understandable, a wonderful change from past experiences",5
320725,20-JAN-12,19-JAN-12,Karthika,,en,74.14.40.122,rgosmond@sympatico.ca,14671046,000000122681160,2,4,,2
320726,20-JAN-12,19-JAN-12,Shawn,,en,74.12.181.226,johnwayne_4@sympatico.ca,14666934,000000122669727,5,5,"Sean in customer service was wonderful and very pleasant to speak with, it is too bad that your other customer service personal are not; they could learn from him. ",5
320727,20-JAN-12,19-JAN-12,Ghassen,,fr,65.94.160.25,gagne.robert.g@sympatico.ca,14664850,000000122693763,2,1,,3
321203,20-JAN-12,19-JAN-12,Anirban,,en,70.31.221.15,jsante89@sympatico.ca,14667080,000000122669400,2,1,FIXED THE PROBLEM MYSELF. The tech services usually refer me to Lenovo because they figure it is a hardware problem. Always told by Lenovo that warranty has expired last year and please take it to a service center.,2
321204,20-JAN-12,18-JAN-12,Ahmed,,en,70.27.48.205,patblais@sympatico.ca,14656762,000000122650340,5,5,,5
321205,20-JAN-12,19-JAN-12,Kelly,,en,64.231.51.253,galk@sympatico.ca,14664896,000000122670647,5,5,Not made the mistake which resulted in my having to make the call,5
321206,20-JAN-12,17-JAN-12,Welid,,en,69.156.164.76,kzee@bell.net,14640146,000000122626586,5,5,,3
321207,20-JAN-12,19-JAN-12,Basker,,en,174.89.59.98,tony_gagliardi@sympatico.ca,14673066,000000122672396,5,4,,5
321208,20-JAN-12,19-JAN-12,John,,en,50.101.66.239,lbunting@sympatico.ca,14667842,000000122685910,4,4,,5
321209,20-JAN-12,19-JAN-12,Zulfiquar,,en,69.156.177.162,kelly.saunders@sympatico.ca,14667366,000000122693344,3,4,Customer service representatives try to do the best they can to provide help but seem limited by the multiple divisions of service provided.,1
321210,20-JAN-12,19-JAN-12,Megan,,en,174.93.24.216,kyody@sympatico.ca,14667646,000000122686713,2,3,"My main concern was to reduce my Internet bill and u would not budge a cent. Very disappointed. All your concern was to change my TV cable to bell. Your not very convining. If u can't help me with my Internet, u won't get me to change my cable. Disappointing. ",
321211,20-JAN-12,19-JAN-12,Krishidhar,,en,174.94.38.73,jmrsjk@sympatico.ca,14666760,000000122674026,3,1,"Employ staff that speak clearly and that are knowledgeable.  Was on the phone twice 
with each session being 2 hours or more.  
After the 1st phone call the problem was not resolved.  My e-mail was compromised
which did not appear to be a concern.",3
321212,20-JAN-12,18-JAN-12,Alvaro,,en,74.14.89.98,wsdowney@sympatico.ca,14660132,000000122659449,4,3,Refer the trouble into the central office before making arrangement for a field visit,4
321213,20-JAN-12,19-JAN-12,Nafti,,fr,76.67.173.38,ceciguy54@sympatico.ca,14662652,000000122692300,3,2,"probleme resolu pour quelques minutes seulement, toujours info que services anti logisciel-espions et service anti-virus n'ont pas demarres et page internet se ferme apres quelques minutes et je dois fermer mon ordi.pour retablir les fonctions internet et revenir dans les memes conditions.",3
321214,20-JAN-12,16-JAN-12,Houcem,,fr,209.44.116.35,pgibeau@sympatico.ca,14629486,000000122611214,2,1,"J'ai contacté le service a la clientele pour un internet qui ne fonctionnait plus.  Après une batterie de tests, le technicien a déterminer que le problème était avec mon bloc d'alimentation et m'a dit que j'en recevrais un nouveau dans les 48 heures.  5 jours plus tard, j'ai recontacter le service a la clientèle car je n'avais pas recu le paquet.  On m'a alors appris qu'aucune commande n'avait été placée.

Lors du deuxième appel, on m'a demandé si j'avais été crédité pour les journées sans services, ce qui n'avait pas été le cas.

Mon niveau de confiance envers votre service est affecter.  Je prendrai les mesures nécessaire.

",2
321215,20-JAN-12,14-JAN-12,Nischal,,en,67.70.41.224,wrmackay@sympatico.ca,14611616,000000122566297,5,5,Not  a thing,4
321216,20-JAN-12,19-JAN-12,Wafa,,fr,174.93.200.169,camil@bell.net,14662442,000000122670584,3,4,,3
321217,20-JAN-12,19-JAN-12,Hadhemi,,fr,65.92.220.211,michelle.bellavance@bell.net,14669180,000000122677587,4,4,,5
321218,20-JAN-12,16-JAN-12,Mariama,,fr,184.144.154.202,rwdp@sympatico.ca,14630472,000000122601932,5,2,"J'ai demander de faire monter ma vitesse.  Vous m'avez envoyer un technicien mercredi matin pour faire l'ajustement a la centrale bell et il est venu ici a la maison apres pour poursuive l'installation/la verification que le ""fiber 5 (7) ? marchait bien.  Quand il est parti ma vitesse etait 6.2 Mbps.  Hier, la vitesse etait seulement a 2.11.  J'ai contacter votre service technique par (clavardage) et il ma confirmer quil y a un probleme un niveau de mon profile sur le serveur.  J'ai encore parler avec le support technique aujourd'hui et j'attends que mon profile se fait arranger.  Ils m'ont dit que cela va etre fait dans 24 heures.  Je suis encore pris avec un internet lent juste qu'au temps que vous arranger mon profile.    HMMMMMMMMMM.  Je suis vraiement decu de votre service.  
Rita Walsh",2
321219,20-JAN-12,19-JAN-12,Mohammed,,en,174.93.25.182,spinkl@sympatico.ca,14672350,000000122670358,5,5,"The customer service rep went out of his way to help me. There is nothing HE could have done better! But Bell let me down:
I'd been trying unsuccessfully for days to top-up my cell phone account at my local Bell store so I didn't have a mobile number. [I've now given up on my Bell cell phone.] 
The online system ought to allow an option of someone leaving a voicemail message on a home phone, conveying the new temp password.",3
321220,20-JAN-12,18-JAN-12,Brendan,,en,67.70.162.93,rosschase@sympatico.ca,14657986,000000122646165,5,5,,5
321221,20-JAN-12,06-JAN-12,Daniel,,en,76.69.84.172,jenmcmullen@sympatico.ca,14510156,000000122382478,5,5,,4
321222,20-JAN-12,19-JAN-12,Mohamed,,fr,184.145.158.25,chantale070@sympatico.ca,14662720,000000122692289,4,4,,3
321223,20-JAN-12,17-JAN-12,Abbey,,en,70.53.24.8,klmayer@bell.net,14640018,000000122634816,5,4,,5
321224,20-JAN-12,18-JAN-12,Oscar Ernesto,,en,174.88.77.87,helen.mcmillan@sympatico.ca,14652156,000000122643959,1,1,My Internet was not fixed and now my phone line is completely dead and I can not use it!!!,1
321225,20-JAN-12,19-JAN-12,Sweta,,en,74.15.25.127,roger.poirier1@sympatico.ca,14671364,000000122688273,5,5,,5
321226,20-JAN-12,17-JAN-12,Oscar Ernesto,,en,174.94.54.229,JeffBecky4@sympatico.ca,14632804,000000122623409,3,4,"It took quite a few phone calls to get our issue resolved.  Bell finally did resolve it.  I am thankful for that, but the process was quite time consuming.",3
321227,20-JAN-12,18-JAN-12,Jonathan,,en,70.52.216.141,barbvince@bell.net,14648200,000000122657489,5,5,"I tried to suspend my TV on line with the help of an online person. She helped me for a while then asked me to hold while she did it. I waited for 1 hour then just logged off. Not happy
",3
321228,20-JAN-12,19-JAN-12,Kamel,,fr,76.64.249.231,acolac@sympatico.ca,14660872,000000122689921,1,1,M'envoyé le technicien  tel que convenu,1
321229,20-JAN-12,19-JAN-12,Med Ali,,fr,67.68.225.150,michel6345@bell.net,14669134,000000122689101,4,4,a propos d internet et les frais d utilisation a 33.95 par mois pour 5 go ce n est pas suffisant quand on dépasse les 5 go vous pourriez nous facturer 5 dollars de plus pour  les 40 go suivant et ainsi pour les autes go et non pas  facturer 60 dollars de plus on appelle ca exploiter vos clients c est tres frustrant apres ca vous vous demandez pouquoi vos clients vont a d autres fournisseurs tel que vidéotro  acn etc etc on vous dit se q on aime  pas de bell mais vous ne faite rien pour satisfaire vos clients  merci  quand meme,
321230,20-JAN-12,10-JAN-12,Khan,,en,70.51.225.83,prochon5@sympatico.ca,14559004,000000122475793,3,3,offer larger credit on Bell bundle bill,2
319618,20-JAN-12,19-JAN-12,Kamel,,fr,184.148.221.42,azdeb@sympatico.ca,14661608,000000122672661,5,5,,5
319619,21-JAN-12,19-JAN-12,Daniel,,en,70.24.99.136,randy-b@sympatico.ca,14670880,000000122683199,1,1,i would get people that your customers could understand and dont have accents that are so noticeable  so that your customers could understand them.,1
319620,21-JAN-12,19-JAN-12,Saifuddin,,en,65.95.162.197,rose.wurdell@sympatico.ca,14671432,000000122675643,5,4,,4
319621,21-JAN-12,20-JAN-12,Ritwik,,en,50.100.38.246,gspak@sympatico.ca,14678644,000000122709978,4,4,Get the my first experience right and I wouldn't have had to have this recent experience. Why does it seem like I have to go through request for changes twice?  This is not the first time this has hapenned although the other times have been with different companies.  Please get it right the first time.,3
319622,21-JAN-12,20-JAN-12,Denis,,en,70.50.109.234,richardorion@sympatico.ca,14684386,000000122713584,5,5,Everything was done well,5
319623,21-JAN-12,20-JAN-12,Andrea,,en,70.50.109.234,richardorion@sympatico.ca,14684388,000000122711787,5,5,Everything was done well,5
319624,21-JAN-12,20-JAN-12,Alberto,,en,174.94.3.56,jykh@sympatico.ca,14680360,000000122695982,5,5,,4
319625,21-JAN-12,20-JAN-12,Moises,,en,67.70.66.226,haynesbm@sympatico.ca,14678794,000000122718698,4,5,,5
319626,21-JAN-12,20-JAN-12,Faqria,,en,174.88.90.157,rwampole@sympatico.ca,14684808,000000122698073,4,1,You could have resolved the problem,1
319627,21-JAN-12,19-JAN-12,Med Nabil,,fr,174.94.75.65,tchikhaoui@sympatico.ca,14672768,000000122690961,4,4,,5
319628,21-JAN-12,20-JAN-12,Tshering,,en,70.30.44.8,geraine@sympatico.ca,14678334,000000122696342,5,5,The techician was friendly and seemed to know what he was doing. He did a good job.,5
319629,21-JAN-12,20-JAN-12,Hakim,,fr,174.92.200.99,ginette.st-yves@sympatico.ca,14678444,000000122711205,5,5,Je suis satisfaite du service de votre conseiller il a résolu mon problème en peu de temps.,5
319630,21-JAN-12,19-JAN-12,Mohamed,,fr,70.30.159.6,jymass@bell.net,14667201,000000122672787,3,3,"Trop de méthode de calculs des prix et différence entre prix internet après promo, erreurs de bonne foi ou tentative de nous arnaquer ???? ",3
319631,21-JAN-12,20-JAN-12,Paula,,en,67.71.94.35,wayderoles@sympatico.ca,14686678,000000122716865,1,1,"Nothing to do with Paula. I am very angry with Bell. I have my Cell, land line, internet and TV with Bell. Every month there seems to be a small increase. It is rediculous what I pay for a land line with no extras. I am looking to change to other companies for all my services unless Bell can soften the blow for me. This month on my latest bill my land line, internet and TV charges all went up. Please reply",1
319632,21-JAN-12,18-JAN-12,Padmanaban,,en,70.26.111.221,peter.bowie@sympatico.ca,14656956,000000122647433,1,1,"Get me using my sympatico account.  It took a second call on the Friday to resolve the problem. It was done with a change of password.  WhenI got to use the account, the first email was from bell with a change of email password.  It was useless when I conldn,t access the account.",2
319633,21-JAN-12,20-JAN-12,Sarra,,fr,96.21.75.191,jacques_54@sympatico.ca,14679382,000000122703385,4,3,,3
319634,21-JAN-12,20-JAN-12,Sofiene,,en,70.48.55.130,bobdelisle@sympatico.ca,14675444,000000122702415,4,4,Nothing,5
319635,21-JAN-12,16-JAN-12,Oussema,,fr,76.65.81.10,dionnejohanne@sympatico.ca,14623374,000000122613182,4,4,,4
319636,21-JAN-12,19-JAN-12,Harjeeth,,en,70.51.27.8,akram.y@sympatico.ca,14661008,000000122676681,1,1,The customer service representatives did not provide any help with resolving my problem. Reading off a script was not the solution to my problem and the representatives had no other knowledge other than reading a script to me as to what I should do. Beyond that they were helpless. ,1
319637,21-JAN-12,20-JAN-12,Steph,,en,76.64.226.107,hmallen@sympatico.ca,14678954,000000122701837,3,2,it was my fault...I couldn't reach the modem to tell the tech what kind it was,5
319638,21-JAN-12,20-JAN-12,Zouhair,,fr,184.151.127.156,pedroquerido@sympatico.ca,14683528,000000122704472,5,5,,4
319639,21-JAN-12,20-JAN-12,Med Heni,,fr,74.12.160.83,benchemq@sympatico.ca,14675252,000000122705642,4,2,"Le conseiller a proposé l'envoi d'un technicien bell, après plusieurs investigations, j'ai résolu le problème et j'ai annulé la visite du technicien bell",4
319640,21-JAN-12,16-JAN-12,Alyssa,,en,76.68.101.4,reg.murphy@bell.net,14629990,000000122592260,5,5,,5
319641,21-JAN-12,20-JAN-12,Alexandre,,en,69.158.1.94,dales1@sympatico.ca,14676654,000000122708705,5,5,"Not one thing, he went above and beyond.",5
319642,21-JAN-12,20-JAN-12,Mike,,fr,74.15.233.213,olivettejacques.faucher@bell.net,14683244,000000122700670,5,5,,5
319643,21-JAN-12,20-JAN-12,Geetha,,en,74.15.110.144,lynnewalker@bell.net,14681512,000000122705749,5,5,,5
319644,21-JAN-12,19-JAN-12,Vijay,,en,64.231.3.211,teddyp@bell.net,14672800,000000122672319,5,5,everything went well...thxs,5
319645,21-JAN-12,20-JAN-12,Zohra,,fr,70.30.173.231,gaston.a.bedard@bell.net,14678246,000000122697185,5,5,"Me prévenir d'avance pour les modifications à la facturation  et sur tout expliquer le pourquoi de ces modifications.
Peut-être aussi travailler des modèles de facturation plus facile à comprendre, moins complexe....",4
319646,21-JAN-12,20-JAN-12,James,,en,184.151.115.74,jgoickle@sympatico.ca,14679814,000000122696671,5,5,"i don't like the fact that I had to place two calls, one to bell mobility and one to bell",5
319647,21-JAN-12,17-JAN-12,Mhamed Chekib,,fr,70.31.227.43,rcloutier008@sympatico.ca,14643702,000000122639586,3,2,Mieux conseiller concernant les problèmes d'accès de couriel avec le IPAD.,2
319648,21-JAN-12,14-JAN-12,Ashok,,en,74.14.30.230,a2cumber@sympatico.ca,14602130,000000122570281,1,1,Fix the problem. I have now switched to another ISP.  Bell Internet is terrible and overpriced.,1
319649,21-JAN-12,20-JAN-12,Mohamed Hedi,,fr,174.92.203.71,diadro@sympatico.ca,14677060,000000122715269,4,2,Je n'ai pas demandé de vérifier si tout fonctionnait. Personne très polie et sécurisante car je ne suis pas très habile avec internet.,4
319650,21-JAN-12,20-JAN-12,Salvador,,en,174.89.42.239,regimark@bell.net,14684260,000000122701317,5,4,"There was nothing you could do, because part of the problem was from my computer.
But without the help from your technical support I could not fix the problem by myself. Thank you for your support.",5
319651,21-JAN-12,20-JAN-12,Uzair,,en,69.156.127.238,g.johns@sympatico.ca,14678146,000000122697534,1,1,LET THE RIGHT HAND NO WHAT THE LEFT HAND IS DOING ,1
319652,21-JAN-12,20-JAN-12,Badreddine,,fr,174.93.234.64,marcel.gendron3@sympatico.ca,14681786,000000122711639,4,4,,4
320181,19-JAN-12,18-JAN-12,Alisia,,en,72.38.96.106,tonychau@sympatico.ca,14659570,000000122665243,3,3,Have my billing issued for internet finally resolved!  I was promised a reduced rate in September and it was not followed through on.  4 months on and I'm still battling this issue with Bell and just recently my billing was really screwed up and my extra bandwidth was not included resulting in me getting billed $60 for overusage.  Plus my $5 discount for one bill was missing.  After spending 1/2 hour on the phone with the service representative my issue for the overbilling is resolved but not my monthly charges.  I was told I have to call back after the next billing cycle to check to see if it's correct.  I am not happy to hear this or have this many problems.,1
320182,19-JAN-12,14-JAN-12,Koussay,,fr,159.33.64.216,j.kotcheff@sympatico.ca,14606034,000000122566806,4,4,"Mieux expliquer les modalités de mon nouveau forfait. Je n'avais pas compris qu'il fallait attendre un mois avant que mes 40 GB de bande passante supplémentaire entrent en vigueur! (D'ici là je dois me contenter de 7,58 GB.)",4
320183,19-JAN-12,18-JAN-12,Yasmin,,en,184.145.114.17,amahdi@sympatico.ca,14647670,000000122665840,5,5,Bell service is very good,5
320184,19-JAN-12,18-JAN-12,Richard,,en,74.14.39.141,tturner_36@sympatico.ca,14659664,000000122654550,1,1,talked down to earch to customers that do not have much experience with computers.,1
320185,19-JAN-12,18-JAN-12,Helenpearl,,en,76.69.239.167,shakey1@sympatico.ca,14658506,000000122647691,5,5,,5
320186,19-JAN-12,18-JAN-12,Brenda,,en,184.151.115.56,prestoncull@sympatico.ca,14657212,000000122656025,5,5,,4
320187,19-JAN-12,18-JAN-12,Brett,,en,184.147.20.204,ogod@sympatico.ca,14656578,000000122653136,4,4,"Call me to prompt improvements in my plan, don't wait for me to threaten to cancel.",4
320188,20-JAN-12,19-JAN-12,Souhail,,fr,76.67.162.59,hubert.deneault@sympatico.ca,14665742,000000122675239,5,5,,5
320189,20-JAN-12,19-JAN-12,Carolina,,en,69.156.176.17,bill.coyne064@sympatico.ca,14661964,000000122691308,3,2,too slow,2
320190,20-JAN-12,19-JAN-12,Hency,,en,67.70.16.184,751062@sympatico.ca,14660448,000000122689976,5,5,"girl spoke quickly and English was not so great, BUT, she was pleasant and very willing to help
she was also very knowledgable and certainly knew what she was doing",5
320191,20-JAN-12,19-JAN-12,Josue,,en,184.151.63.214,yulelogcabin@sympatico.ca,14673710,000000122687753,5,5,For once I don't think there is anything.,4
320192,20-JAN-12,18-JAN-12,Srinivasan,,en,70.30.23.196,dbibby@sympatico.ca,14650080,000000122652064,5,5,"I dont know if it was Srini or the Technician that she forwarded me to, but I got the standard answer from Bell about my Internet Service not running as fast as it should. I was told that only 600 kbps service was available in my area so I was getting the highest speed I could. But I knew that my neighbours were getting 2 mbps speed to their homes on the same Sympatico service I had subscribed for. So, Bell needs to be honest with customers when there is a problem and not try to downplay the problem or lie (waht better word could I use). But then this is a standard Bell ploy, and I dont like it. 

If I hadn't had persistent or had neighbours that were getting the performance that I should had been getting I might have listened to the first Bell answer I received. But then I would have changed my Internet Service Provider to Rogers to get the speed I wanted and was paying for. and you would have lost an Internet customer and possibily a home phone and Cell phone customer.

The results were finally satisfactory, but getting there was not.",4
320193,20-JAN-12,17-JAN-12,Shashank,,en,70.48.197.59,jmlwalker@sympatico.ca,14639164,000000122632342,2,1,problem seems to be related to the distance the router is from my computer equipment,3
320194,20-JAN-12,19-JAN-12,Ines,,fr,74.15.206.41,nicolas.lucienne@sympatico.ca,14669824,000000122677436,5,5,,5
320195,20-JAN-12,19-JAN-12,Bedre,,en,209.91.130.2,woolpens@sympatico.ca,14673576,000000122673509,4,5,accent of assistant was a little difficult to understand at times,5
320196,20-JAN-12,19-JAN-12,Oscar,,en,184.146.2.95,danmarston@sympatico.ca,14663376,000000122678120,5,5,All was well looked after,5
320197,20-JAN-12,19-JAN-12,Richard,,en,174.93.54.242,jaccarson.carr@sympatico.ca,14666048,000000122676140,5,5,,5
320198,20-JAN-12,19-JAN-12,Robert,,en,65.95.247.203,artandsonia@sympatico.ca,14661510,000000122689968,3,1,"I called to ask if service was down in my area, he said no.
Said my modem was broken.
After 6 hours it was back on okay",3
320199,20-JAN-12,17-JAN-12,Salvador,,en,174.92.71.75,m.syl@sympatico.ca,14641012,000000122632285,4,5,"Customer service rep. , hard to understand due to his accent . Poor CANADA . ",5
320200,20-JAN-12,19-JAN-12,Edwin,,en,70.48.197.251,gary.nicholas@sympatico.ca,14664926,000000122681948,5,1,,4
320201,21-JAN-12,20-JAN-12,Rod,,en,70.50.130.28,elbowroom@sympatico.ca,14677598,000000122705188,4,4,not caused the internet shut-down in the first place. ,3
320202,21-JAN-12,20-JAN-12,Alicia,,en,174.94.47.24,lori.servage@sympatico.ca,14681276,000000122715677,5,5,Nothing - I was delighted,5
320203,21-JAN-12,20-JAN-12,Pau,,fr,174.95.245.104,long2b@sympatico.ca,14681268,000000122710051,3,2,"offrire de meilleur options sur mon utilite , sans compromis sur certaine fonction,etre plus flexible dans les prix du service internet.Avoir des prix plus competitife et plus allechant.Sans debourser des montants argent supplementaire.",3
320204,21-JAN-12,20-JAN-12,Karen,,en,184.145.11.201,jim.pinhorn@sympatico.ca,14679856,000000122710385,5,5,contact was couteous and well educated in how to resolve issue.could not have been better in my opinion,5
320205,21-JAN-12,20-JAN-12,Leah,,en,64.231.87.204,wsbaresich@sympatico.ca,14686854,000000122714330,5,5,,5
320206,21-JAN-12,20-JAN-12,Uzair,,en,184.145.105.116,mppaquin@sympatico.ca,14682804,000000122699280,5,5,"My experiece was grately improved this time as compared to previous experiences. The service was polite, I did not have to wait while the technician analysed my file as previously done. Extremely satisfied",5
320207,21-JAN-12,20-JAN-12,Dwayne,,en,70.51.111.99,RuthMMiller@sympatico.ca,14674084,000000122700738,4,4,So glad I got someone who I could understand on the phone.  Also glad to hear the call centre was in Ontario.  That's a big improvement from the last experience I had with Bell Customer service.  I trust when my internet contract is ready for renewal that I get a call from Ontario with the same calibre of understanding and speaking of English.  Is it my imagination or is it true that Bell are trying to improve their image.  It would seem so even with ads on TV.   ,4
320208,18-JAN-12,17-JAN-12,Dana,,en,70.50.217.199,don.hughes@sympatico.ca,14636302,000000122621101,1,5,"Better train your staff on the products they are offering, and have them much less process oriented. Know the product or pass the call up the line to someone who knows what they are talking about.",2
320209,18-JAN-12,30-DEC-11,Mahesh,,en,174.95.191.207,tba@sympatico.ca,14429800,000000122235790,4,3,,4
320210,18-JAN-12,17-JAN-12,Mohamed Ahmed,,fr,70.26.241.165,rodrollande@bell.net,14644066,000000122620395,5,5,,5
320728,19-JAN-12,18-JAN-12,June,,en,70.48.42.94,t.bourgon@bell.net,14659182,000000122663225,4,4,"on your e-bill you when you have a message regarding any changes with the internet you should as per your e-mail for the home phone line include beside ""see message"" which would bring us directly to the message regarding any changes for the Internet.",4
320729,19-JAN-12,18-JAN-12,Mir,,en,70.54.114.192,rhmatthews@sympatico.ca,14657640,000000122642887,1,1,"your teck person did not have the same windows showing on his end that was showing on  mine - very confusing.
A tech came to my home a day later and installed a new modem. He did a good job.",2
320730,19-JAN-12,18-JAN-12,Kira,,en,174.89.27.82,chris_stojanovski@sympatico.ca,14649290,000000122663750,5,5,nothing it was perfect,5
320731,20-JAN-12,19-JAN-12,Megan,,en,207.164.79.13,agboyle@sympatico.ca,14660948,000000122681191,5,4,,4
320732,20-JAN-12,19-JAN-12,Hanen,,fr,174.95.112.13,cl.fortin@bell.net,14662915,000000122672648,4,4,,4
320733,20-JAN-12,19-JAN-12,Evan,,en,204.138.59.250,wesdiong@bell.net,14673472,000000122684334,5,5,I believe Bell was having system issues which resulted in extended wait time.,5
320734,20-JAN-12,19-JAN-12,Padmanaban,,en,69.159.24.101,d.burke1@sympatico.ca,14663242,000000122674206,4,4,,4
320735,20-JAN-12,19-JAN-12,Baltharaj,,en,65.95.160.154,mary47@bell.net,14668776,000000122688641,5,5,everything was done quickly and to my satisfaction. thank you very much to the young man that helped me ,5
320736,20-JAN-12,19-JAN-12,Mansouri,,fr,76.64.26.145,simardclaude@sympatico.ca,14672134,000000122674834,5,4,"C'était parfait. Le technicien m'a très bien guidé; et il a bien résolu le problème de connection.",5
320737,20-JAN-12,19-JAN-12,Faouzia,,fr,216.113.118.138,isaeric9@sympatico.ca,14665910,000000122671309,4,4,,4
320738,20-JAN-12,19-JAN-12,Zahid Ahmed,,en,70.49.236.70,m.sjones@sympatico.ca,14668410,000000122685115,5,5,,4
320739,20-JAN-12,19-JAN-12,Aymen,,fr,67.68.142.209,gigietnorm@bell.net,14665138,000000122682792,5,3,"Lorsque je recevrai mon prochain compte, j'espère que l'entente déja établie avec vous sera respectée  et conforme aux montants fixés pour une période d'un an.  Bien à vous ",4
320740,20-JAN-12,19-JAN-12,William,,en,50.100.50.228,ioanndr@bell.net,14665872,000000122686276,4,4,,5
320741,20-JAN-12,19-JAN-12,Chaabane,,fr,67.68.73.204,tr.cabel@sympatico.ca,14673084,000000122676913,5,5,,5
320742,20-JAN-12,19-JAN-12,Krishidhar,,en,70.49.135.253,a.wojski@sympatico.ca,14660786,000000122676352,5,5,,5
320743,20-JAN-12,19-JAN-12,Casey,,fr,70.49.124.184,mdec5@sympatico.ca,14668934,000000122673808,2,1,"Suite a une modification de mon service internet j'ai reçu 1 modem via la poste et 2 messages de rappeler le service Bell (310-Bell - internet) pour un rendez-vous avec un technicien. 

Le préposé au service n'était au courrant de rien, ni du rendez-vs ni de mon changement de Modem.",2
320744,20-JAN-12,10-JAN-12,Leslie,,en,70.26.6.77,cheryl.vance@sympatico.ca,14550408,000000122478898,5,5,"Leslie had a rep call me a day or too later. Miriam #306354 was fabulous Spent a long time helping and explaining the issue - deleted several programs, changed some things, uninstalled & re-installed and solved the problem. 
I had felt I was paying you too much for my internet service but I am so impressed with Miriam's help on my computer & my husbands that I will be staying with your service.
Please pass on my extreme thanks to Miriam.",5
320745,20-JAN-12,19-JAN-12,Shiann,,en,70.27.19.68,cljnickason@sympatico.ca,14662998,000000122684194,4,2,"I keep asking when will we be able to enjoy better internet service than DSL.  If we could have high speed, we would!  Not only that, but we pay a lot for the very sloppy service we get.  I am happy that the price has come down, but it does not negate the fact that we have poor performance issues.  It is hard to believe that we have such poor service, we live in a vibrant and growing city.  So close to all amenities, but sadly, not high speed internet.  It makes me crazy!  I have been asking for 12 years now.  When will we get a new hub?",3
320746,20-JAN-12,17-JAN-12,Hassen,,fr,65.92.177.128,jbthequeen@bell.net,14638790,000000122621844,5,4,,4
320747,20-JAN-12,19-JAN-12,Armando,,en,70.54.18.230,jcmanger@sympatico.ca,14666334,000000122675305,5,5,"I found myself without browser access after a power outage and upon calling was asked to disconnect certain cords. Having had surgery 2 days prior I was in no condition for this activity and was forced to abort this repair. I received a couple of phone messages from Bell to call back. Next day, I tried my browser and it worked. I'm not sure how you were able to fix it, (Thank you) but maybe it could be done like this in the first place. Again I really appreciate your efforts. ",5
320748,20-JAN-12,19-JAN-12,Amanda,,en,76.65.51.71,richard.pink@sympatico.ca,14671076,000000122681364,4,4,lower prices automatically,4
320749,20-JAN-12,19-JAN-12,Mohamed Ali,,fr,184.144.205.37,luc1.lavigne@sympatico.ca,14668266,000000122686652,5,5,?,5
320750,20-JAN-12,19-JAN-12,Eric,,en,70.27.169.182,we.black@sympatico.ca,14673452,000000122681521,5,5,"Eric has good trouble shooting skills, gets directly to the point, locates the problem and quickly provides the fix.",5
320751,20-JAN-12,19-JAN-12,Tayssir,,fr,174.92.231.143,andelu@sympatico.ca,14661232,000000122689639,2,2,parler de façon plus respectueuse,3
320752,20-JAN-12,19-JAN-12,Walter,,en,174.94.62.87,dhowell@sympatico.ca,14663760,000000122673739,5,5,nothing . Walter was really good .knew exactly how to fix and simple instructions to fix it myself next time.,4
320753,20-JAN-12,19-JAN-12,Rajesh Kumar,,en,70.27.112.59,alfj@bell.net,14661094,000000122686868,3,1,Find the problem and fix it. I have absolutely no criticisms of the two people I worked with. I am phsycally unable to connect my lap top to the main modem as they requested so they weren't able to complete the task. Once a computer shop fixes the problem ( inability to find Bell999 ) I would be pleased to let you know what are the problem and solution. A Johnston,3
320754,20-JAN-12,19-JAN-12,Alex,,en,74.198.164.169,mfava@sympatico.ca,14669054,000000122691771,5,5,"Nothing, everything was perfect! Even the call was clear and clean, not like the past tec support,  the call was very static and noisy, comming from India or something.",5
320755,20-JAN-12,12-JAN-12,Frank,,en,65.95.24.207,jeff.adamson2@sympatico.ca,14581902,000000122517576,4,4,,4
320756,20-JAN-12,13-JAN-12,Grace,,en,70.49.107.127,k.pantalone@sympatico.ca,14595408,000000122532975,5,5,,4
320757,20-JAN-12,18-JAN-12,Ana,,en,174.89.69.187,apothiah@sympatico.ca,14647948,000000122660232,3,3,"Your server was down for emails. I wish the tech support people are told this before they take over my computer and change my password. After doing that a notice comes up the server was being fixed.  The support person put me on hold to confirm that, she came back confirming it was down.  Would have saved me time and her, if they could know instantly what areas are down. She was nice and helpful and a few hours later email was working. However I had to call back later as email was sending very slow. Will continue about that in the next survey and that next person was NOT helpful.",4
321231,19-JAN-12,18-JAN-12,Salvador,,en,64.228.67.72,mlzalatan@sympatico.ca,14656052,000000122664529,4,4,,5
321232,19-JAN-12,17-JAN-12,Sukumar,,en,70.27.124.83,mandato@sympatico.ca,14641178,000000122638115,5,5,,5
321233,19-JAN-12,17-JAN-12,Moises,,en,76.69.140.93,don.shier@sympatico.ca,14636308,000000122633738,4,4,,4
321234,19-JAN-12,18-JAN-12,Dinesh,,en,70.26.189.151,superdave6@sympatico.ca,14659044,000000122668070,5,5,"Nothing more, the service was great.",5
321235,19-JAN-12,18-JAN-12,Karen,,en,64.231.52.147,jdrzewinski@sympatico.ca,14652902,000000122645446,4,4,"Make it shorter, it took over 40 min including long periods of time I was put on hold",3
321236,19-JAN-12,18-JAN-12,Lamya,,en,70.29.142.164,unicornkat@sympatico.ca,14659724,000000122656408,4,3,"Although I was pleased with the response I received from Lamya, I must say that the person, Obadia, whom I spoke to first, leaves a lot to be desired with respect to customer service!!  

The past few times I have had to contact Bell, especially since November when I have had my horrible experience with Bell's internet security allowing a killer virus to enter into my computer and even worse not to even let me know it was there, I have been exceedingly disappointed with almost everyone who has served me.  

With the exception of Lamya, Emmanuel and I have forgotten the other gentleman's name, the service basically has, to put it bluntly, sucked!!  

IF I ever spoke to any client the way they have spoken to me, or allowed my voice to show that I was laughing at the client, I would have been out of a job in 2 seconds flat!!  

I have had 3 of your employees hang up on me, refuse to answer my questions except to tell me to call the business office (this after I received your latest email bill requesting me to contact Bell), without advising me why I had to contact them in the first place.

I have been a loyal customer of Bell for almost 20 years, my father worked for Bell for 35 years until he died, my aunt worked for Bell for over 40 years and 2 of my brothers also worked for Bell.  As my Dad said not long before he died: Old Ma Bell just isnt the same! and I am inclined to agree.  

Considering the number of other telephone and internet service providers out there today, one would think that Bell would mind their ps and qs and try to keep their customers happy rather than frustrate them.  Or is Bell so big that they just dont care anymore??

I have always paid my Bell bill on time and in full.  I did NOT pay the last one in full due to your employee, Alex, telling me that she was crediting my account and that I should not have to pay the full amount.  (I had complained at that time {December 9th or 16th) that I was supposed to have been credited on my internet due to Bells screw up with allowing the killer virus to enter my system and not tell me it was there which caused me to spend over $300.00 to get rid of (including the purchase of an external Anti-virus) and it wasnt credited.  As well, your invoices are not exactly user friendly.


Certain of your staff are exceedingly condescending and I do not tolerate being spoken to in that manner nor will I ever.

I should not have to contact Bell each and every time I receive a bill.  I should not have to get frustrated due to not being able to understand your staff when they speak.  If Bell wants to hire people from other countries, that is fine, but at least make sure that when they speak either English and/or French that the person speaking to them can understand them.  
Furthermore, Bell should not be hiring supposed internet technicians who do not know what they are doing and who are just reading from a book and telling them to try this and if this doesnt work, well ok maybe try that.  

I am promising you, that if I continue to have problems with Bell, despite the fact that Bell fed me and put a roof over my head for close to 30 years and that I have been a loyal Bell supporter, I will look elsewhere for both my phone and my internet.  I do not need this additional stress in my life!!

CC:  Mr. George A. Cope, President - Bell Canada


",
321237,19-JAN-12,18-JAN-12,Jordan,,en,67.70.129.238,zimmerlingrl@sympatico.ca,14660394,000000122655518,5,5,Can not think of a thing,5
321238,19-JAN-12,18-JAN-12,Houcine,,fr,74.14.36.64,brulotn@sympatico.ca,14648734,000000122650928,5,4,Me garantir que les augmentations de mes services Bell me seront informés avant d'être appliqués à la facturation.,4
321239,20-JAN-12,19-JAN-12,Lisa,,en,74.14.1.107,cbeeton@sympatico.ca,14662626,000000122671167,5,5,"Nothing.  Call was answered quickly, the representative was Canadian, and action was taken immediately.  Service was restored that same day.",4
321240,20-JAN-12,19-JAN-12,Mudilyar,,en,76.64.3.58,teddy.grant@bell.net,14672796,000000122693609,4,4,nothing.,4
321241,20-JAN-12,19-JAN-12,Houssem,,fr,69.157.228.122,hlord@sympatico.ca,14665656,000000122693980,5,5,"Rien car le service fonctionne mieux maintenant, le technicien semble avoir augmenté la capacité de réception des ondes pour le cellulaire. Merci!",5
321242,20-JAN-12,17-JAN-12,Kevin,,en,76.64.194.40,audrey024@sympatico.ca,14633890,000000122637538,5,5,At this time I can't think of better customer relation service,5
321243,20-JAN-12,29-DEC-11,Tayssir,,fr,70.49.81.53,sloukji@sympatico.ca,14415996,000000122196006,5,5,"Retard dans la livraison du modem à cause d'une erreur dans la retranscription du code postal sur l'étiquette de la boîte remise à Poste Canada.
À Bell de trouver une solution pour éviter ce type d'erreur.",5
321244,20-JAN-12,14-JAN-12,Haythem,,fr,70.49.81.53,sloukji@sympatico.ca,14610576,000000122563956,5,5,,5
321245,20-JAN-12,18-JAN-12,Manoranjith,,en,69.157.166.194,dd030@sympatico.ca,14650108,000000122657174,5,5,Nothing really.  The problem was fixed quickly and efficiently.  Thank you.,5
321246,20-JAN-12,19-JAN-12,Meriem,,fr,69.157.132.69,hboulanger@bell.net,14665540,000000122682388,4,5,,4
321247,20-JAN-12,16-JAN-12,Ivan,,en,204.101.237.139,harvinder_bhela@sympatico.ca,14625016,000000122597307,1,1,,1
321248,20-JAN-12,18-JAN-12,Sukumar,,en,70.27.182.244,louiseclodd@sympatico.ca,14654828,000000122667678,5,5,"Nothing...it was very good.
",5
321249,20-JAN-12,17-JAN-12,Ahmed,,en,70.29.201.57,nicolelemieu@sympatico.ca,14642526,000000122626099,4,4,,4
321250,20-JAN-12,19-JAN-12,Joelle,,en,74.12.46.6,jackgrant@sympatico.ca,14666054,000000122672538,5,5,,5
321251,20-JAN-12,19-JAN-12,Afef,,en,70.51.12.147,rudy.antoniazzi@sympatico.ca,14671554,000000122670214,4,4,Was disappointed to here that it would take up to 48hrs to resolve. Got resolved within a day and half so better than 48.,5
321252,20-JAN-12,20-JAN-12,Divya,,en,174.95.97.117,iveleen@sympatico.ca,14665940,000000122694641,4,4,,5
321253,21-JAN-12,13-JAN-12,Cesar,,en,184.146.102.228,jeycjoseph@sympatico.ca,14594910,000000122551749,5,5,,5
321254,21-JAN-12,20-JAN-12,Philip,,en,76.64.194.140,jknight001@sympatico.ca,14679924,000000122701132,5,5,,5
321255,21-JAN-12,20-JAN-12,Philip,,en,70.26.118.143,davetinker@sympatico.ca,14676784,000000122707714,4,4,,4
321256,21-JAN-12,20-JAN-12,Jason,,en,74.15.250.251,RJ246@sympatico.ca,14674068,000000122700420,5,5,Shorter wait time for service rep.,4
319653,19-JAN-12,17-JAN-12,John,,en,64.228.69.62,d.margaret.corbett@sympatico.ca,14635626,000000122638872,3,4,I had Bell servicemen in my backyard because a neighbour was having trouble - I went out to let them know that I was having trouble too - they suggested I call since there was a problem with the line and they would be coming back.  I was kept on the phone for almost 40 minutes - I only wanted to report the problem - he would come on and say 'hold 3 more minutes' several times.  Now I have to wait at home from 8-12am on Saturday for a service person even though Bell already knows there is a problem with the line since they told me!! Seems poor use of your service people. ,2
319654,19-JAN-12,18-JAN-12,Tarek,,fr,70.52.10.109,pierre.jerome@sympatico.ca,14657068,000000122647765,1,,"Après 5 reprises,mon problème n'est pas encore résolu.",1
319655,19-JAN-12,06-JAN-12,Zishan,,en,184.145.0.126,poedbaka@sympatico.ca,14514578,000000122366593,3,3,,4
319656,19-JAN-12,18-JAN-12,Luis,,en,67.70.47.31,ldjprior@bell.net,14654482,000000122662978,4,4,,5
319657,19-JAN-12,18-JAN-12,Lorrey,,fr,70.51.6.183,louisjolicoeur@sympatico.ca,14654840,000000122655862,3,3,,4
319658,19-JAN-12,18-JAN-12,Abid,,en,174.91.82.9,crisbo@sympatico.ca,14649670,000000122665067,5,5,The experience was good and your rep was very polite and extremely helpful even taking extra time to explain minute details to me .This rep deserves a pat on the back,4
319659,19-JAN-12,18-JAN-12,Jessica,,en,65.93.84.136,loaches@sympatico.ca,14654734,000000122644483,2,3,"1. offer fixed price annual contracts so there are not frequent bill changes
2. Bill accurately (I often have to call re: inaccuracies)
3. when there are inaccuracies, change the current bill rather than punishing the customer by providing a future credit",1
319660,19-JAN-12,18-JAN-12,Asma,,fr,76.69.98.79,l_pellerin@sympatico.ca,14654258,000000122644796,5,5,Je ne vois pas,5
319661,19-JAN-12,18-JAN-12,Armando,,en,74.12.117.104,pierre-lise1@sympatico.ca,14657060,000000122651696,5,5,,4
319662,19-JAN-12,18-JAN-12,Elsy,,en,174.91.172.39,george37@sympatico.ca,14651610,000000122643770,5,5,All went well!  Just needed a password reset.,5
319663,19-JAN-12,18-JAN-12,Abderrahmen,,fr,174.89.230.67,coutu.danielle@sympatico.ca,14649644,000000122658274,5,5,,4
319664,19-JAN-12,18-JAN-12,Melinda,,en,50.101.251.106,elongmuir@sympatico.ca,14650876,000000122644529,5,4,was completely satisfied with all my questions  being answered,5
319665,19-JAN-12,18-JAN-12,Susan,,en,74.14.98.138,kellyjb@sympatico.ca,14653936,000000122644870,5,5,,5
319666,19-JAN-12,17-JAN-12,Rohit,,en,174.95.197.67,jomacleod@sympatico.ca,14639366,000000122631665,5,5,Language problems understanding each other,3
319667,19-JAN-12,18-JAN-12,Maureen,,en,174.92.105.46,c.e.holy@sympatico.ca,14648850,000000122644911,5,5,,5
319668,19-JAN-12,18-JAN-12,Tejaswvi,,en,76.68.135.184,carlafergus@sympatico.ca,14648956,000000122661847,3,1,Solve the problem I'm having.,3
319669,21-JAN-12,19-JAN-12,Josh,,en,184.145.110.155,sylvie.jones@sympatico.ca,14672690,000000122693870,5,1,"It is completely unacceptable to update the firmware on my wireless modem without notice, and thereby delete all my custom application settings, and change the link for modem access(?). Please consider your customers and send prior notification and change instructions in the future.",1
319670,21-JAN-12,20-JAN-12,Mohammed,,en,76.64.11.204,gosh52@sympatico.ca,14678554,000000122705764,5,5,"nothing, he was courteous, patient nd humorous, absolutely what I needed. thank you for having such a great representative. ",5
319671,21-JAN-12,20-JAN-12,Joyce,,en,76.69.133.66,clorindap@bell.net,14676372,000000122704772,5,5,,5
319672,21-JAN-12,18-JAN-12,Ivan,,en,64.229.186.129,paul18@sympatico.ca,14656858,000000122654761,4,4,,4
319673,21-JAN-12,20-JAN-12,Djouaihia,,fr,174.89.230.110,boudreault_thouin@bell.net,14675502,000000122696172,5,5,"non, le delais était jusqu'à minuit et déjà ok vers 17hrs.",4
319674,21-JAN-12,13-JAN-12,Sana,,en,65.92.12.236,jimmansfield@bell.net,14594980,000000122534789,1,1,"Am I limited to ""only 1 thing""?  Well the major thing would be to send a technician when you say that you will, don't cancel and then call me the next day to ask if everything is alright.  Or does Bell have Harry Potter working for it now?",1
319675,21-JAN-12,19-JAN-12,Sergio,,en,70.30.132.47,james.johnstone@sympatico.ca,14666142,000000122691033,4,4,,4
319676,21-JAN-12,19-JAN-12,Rowena,,en,174.94.30.62,mlmansell@sympatico.ca,14669404,000000122683731,1,1,I COULD ONLY UNDERSTAND 50% OF THE BELL REPS ENGLISH.,1
319677,21-JAN-12,20-JAN-12,Aswathy,,en,76.64.30.69,audreypaton@bell.net,14674990,000000122710229,5,5,,5
319678,21-JAN-12,19-JAN-12,Sharon,,en,174.94.3.204,ian-clyde@sympatico.ca,14665806,000000122675505,4,4,"(Other) it was great having a Canadian representative from Canada taking the call.  Service would be greatly improved if you could drop the tech support etc. from Philippines and India.  Then Bell would be more efficient with customer service with people who actually understand English.  It would also keep people living in Canada a job, which cannot be had because you are farming out the jobs to India and the Philippines and paying next to nothing, while Canadians are paying top dollar for your service and customer service is piss poor from India, (reduce the customer billings by half and continue paying the people from India pocket change and your customers would be happy) please do the right thing and bring all customer service back to Canada where it should be and always belongs.  It is the Canadian people that are paying Bell Canada for the services and not the people who live in India.  You are paying India cheap wages fell the top executives of Bell Canada can make an overboard yearly living.  Maybe all the Canadians should move to Rogers for everything and then Bell can have the customers who live in India and Philippines to make the company thrived.  Enough said, now it is up to Bell Canada to do the right thing?",3
319679,21-JAN-12,17-JAN-12,Chiheb,,fr,142.137.220.73,mkhay@sympatico.ca,14642046,000000122635729,5,5,,5
319680,21-JAN-12,14-JAN-12,Alonia,,en,69.159.4.18,denomme400@sympatico.ca,14604316,000000122561925,4,4,,4
319681,21-JAN-12,18-JAN-12,William,,en,174.95.27.203,danny.mcdaid@sympatico.ca,14649896,000000122653163,5,5,,4
319682,21-JAN-12,19-JAN-12,Tathiana,,en,65.94.215.17,jcd_esq@sympatico.ca,14666325,000000122676763,5,4,My problems with outlook express continued until today. It appears I am back in business. Very very frustrating when you get indiscriminately booted out of the system in the middle of some work you are doing.,4
319683,21-JAN-12,10-JAN-12,Edward,,en,209.226.175.33,va3bbh@sympatico.ca,14561657,000000122461376,3,4,"Although Edward solved my problem, it took almost a week. I think it was a general problem with the Bell Windows Live Mail. I could not access my inbox in the Hotmail.com, Bell server. It is working now, and I hope it will stay that way. Thank you; T. Balogh.",4
319684,21-JAN-12,20-JAN-12,Emmanuel,,en,76.64.0.51,wgperry@bell.net,14686730,000000122703066,5,4,,5
319685,21-JAN-12,20-JAN-12,Salvador,,en,174.95.69.135,daveford@sympatico.ca,14676778,000000122711604,5,5,"nothing, service was fast and issue was resolved completely",5
320211,19-JAN-12,18-JAN-12,Monica,,en,174.95.146.88,jbsmith@sympatico.ca,14652874,000000122650819,1,1,"My issue was not receiving emails from a specific sender (vacation booking in the US)  They sent the same email twice, once in December, and again at my request last week, and I still have not received them.  I verified that they have the correct email address for me.  They have received no notification at their end that the email was not delivered.  
I own a Mac Book.  The rep didn't seem familiar with where to go to find what she thought she needed to check.  I had difficulty understanding her accent, thus what she was saying, so needed to constantly have her repeat herself.
She did not seem to know how to fix the issue and spent a lot of time trying to set my time zone.  She couldn't even figure out what time zone I should be in.  In the end I told her that and advised which one to click.  She set the time zone and explained to me that the reason I didn't receive these emails was because my time zone was not set.  (can't understand the thinking there)  She assured me that now that she had set it, the emails should arrive sometime within the next three hours.  They did not.",2
320212,19-JAN-12,18-JAN-12,Benjamin,,en,70.25.27.142,jasondellatolla@sympatico.ca,14652816,000000122667524,5,5,"Excellent Service / Prompt replies / Very patient with us throughout the whole re-setup process......Thank you very much - you are an asset to Bell BENJAMIN...We have had so many bad experiences in the past, but BENJAMIN has put our faith back to Bell",5
320213,19-JAN-12,18-JAN-12,Jessica,,en,174.94.20.22,delaneyx4@bell.net,14650188,000000122651992,5,5,I had to go check something so I asked her to wait which she did. She told me that she would be putting me on hold while I was checking but her hold lastest a long time. She apologized for the delay but it still took a long time for her to come back to me.,5
320214,19-JAN-12,18-JAN-12,Jameel Jabri,,en,174.95.146.88,jbsmith@sympatico.ca,14652872,000000122666206,2,1,"Jameel seemed to have a better grasp than Monica (whom I had called earlier in the day) as to what the problem might be.  However, he too was unfamiliar with how to maneuver the Mac computer to find what he wanted to check and even had to go onto Google to find instructions.  It was VERY time consuming.  In the end, he too was unsuccessful at resolving the issue and told me he would have to refer it to Bell Service (so who was he?)
This on top of other issues I have had in the past year with Bell have left me thinking that perhaps I should look for another internet server.",2
320215,19-JAN-12,18-JAN-12,Med Amine,,fr,174.92.157.78,marthe@sympatico.ca,14655394,000000122650271,1,1," répondre à mon problème avec plus d'attention.

il ne s'est pas préoccupé d'entrer dans mon ordi. comme je lui demandais.
il dit qu'il ne pouvait pas entrer, ce qui est faux, .",1
320216,19-JAN-12,18-JAN-12,Marouen,,fr,108.88.178.158,gaetanpaiement@bell.net,14651442,000000122648478,3,3,,2
320217,19-JAN-12,16-JAN-12,Priyanka,,en,65.93.111.78,twogows@sympatico.ca,14631966,000000122593647,5,5,Nothing,5
320218,19-JAN-12,18-JAN-12,Sandra,,en,74.12.248.179,rigguard@sympatico.ca,14657704,000000122650181,5,5,,4
320219,19-JAN-12,18-JAN-12,Zahid Ahmed,,en,50.101.230.75,abmason@sympatico.ca,14647282,000000122658943,5,4,I have no suggestions to make at this time.,5
320220,19-JAN-12,18-JAN-12,Karthika,,en,174.89.130.109,j.a.montpetit@bell.net,14652550,000000122665759,4,5,"hard to understand , heavy foreign accent",4
320221,19-JAN-12,18-JAN-12,Firas,,en,174.93.161.144,dinhdesign@sympatico.ca,14650374,000000122657990,4,4,,4
320222,19-JAN-12,18-JAN-12,Nouha,,fr,76.67.164.249,abvj@sympatico.ca,14647294,000000122650478,4,1,rien. Nous avons reconfigurer le modem à la maison. Le problème a donc été résolu de notre maison.,5
320223,19-JAN-12,18-JAN-12,Aymen,,fr,76.64.251.141,fcgb@sympatico.ca,14651166,000000122654115,5,5,,5
320224,19-JAN-12,18-JAN-12,Danny,,en,69.158.91.216,imast55@bell.net,14652460,000000122663658,5,5,Nothing. We are very impressed with the expertise of the technician. Just excellent service.,5
320225,19-JAN-12,17-JAN-12,Houssemeddine,,fr,184.145.216.117,vincentlachance@sympatico.ca,14646226,000000122636361,2,4,"bonjour,pour commencer il y a eu un representant ""Robert"" qui a probablement vu que je me promenais a droite et a gauche et il m'a demandé si j'avais besoin d'aide . Il m'a transferré a un ""spécialiste"" Carlo.J'avais oublié mon mot de passe  pour un acces internet.Apres toute sorte de mésentente je suis venu à bout de lui faire comprendre que mon probleme était mon mot de passe et non mon router.Il m'a donné un mot de passe et tout semblait correct.A 10:48 je recois un mot de passe de la part du  groupe ""soutieninternet@bell.ca""me disant que c'était mon nouveau mot de passe de couriel, ce n'est pas le même que javais eu auparavant. Finalement J'ai mon internet qui fonctionne mais c'est tres laborieux quand on passe environ trois ""3 "" heures au téléphone et à clavarder . Quand le technicien a pris le controle de mon ordi cela a pris 5 minutes et ceci aurait pu être fait lors de la premiere intervention .
 Avec Mr  Houssemeddine  j'ai été en ligne plus de 1:30  Bien a Vous   ",
320226,19-JAN-12,18-JAN-12,Alexander,,en,70.29.121.90,don.morrison@sympatico.ca,14650496,000000122643508,4,5,Your technician was polite and very respectful and was able to resolve my problem. I respectfully suggest that because many of your technicians speak with an accent that they speak a little bit slower and a little bit louder and clearer for the benefit of our older generation who are hearing impaired.,5
320227,19-JAN-12,18-JAN-12,Ghassen,,fr,70.30.182.61,gilles.roberge2@sympatico.ca,14651708,000000122652733,5,5,,5
320228,19-JAN-12,18-JAN-12,Maria,,en,70.24.78.37,christopher.tanner@sympatico.ca,14649342,000000122661820,4,4,,4
320229,19-JAN-12,19-JAN-12,Jdey,,fr,174.91.254.14,norma.rejean@sympatico.ca,14656484,000000122668950,5,4,non,5
320230,19-JAN-12,18-JAN-12,Belhassen,,fr,76.71.193.42,yvon.lavoie99@sympatico.ca,14660324,000000122650485,4,4,,5
320231,19-JAN-12,18-JAN-12,Djouaihia,,fr,76.71.193.42,yvon.lavoie99@sympatico.ca,14660326,000000122656632,5,4,,5
320232,19-JAN-12,16-JAN-12,Lisa,,en,74.12.249.133,jaconway@sympatico.ca,14625556,000000122602997,5,3,Not proposed to discontinued Bell Rural. Will wait to see if Turbo Hub is compatible,3
320233,20-JAN-12,18-JAN-12,Anis,,fr,70.55.140.124,gilles3004@bell.net,14651710,000000122666432,3,4,"Qu'il soit mieux formé ... Au début, je crois qu'il m'a dit que je devais lui donner mon nouveau mot de passe; ce qui m'a para insensé.  Puis il a créé le mot de passe temporaire pour que je cré le bon (pour mon courriel",4
320234,18-JAN-12,17-JAN-12,Juan,,en,69.157.151.157,tom.dwyer@sympatico.ca,14645892,000000122623823,4,4,,4
320758,18-JAN-12,17-JAN-12,Sarah,,en,69.158.66.37,kyte.ottawa@sympatico.ca,14640144,000000122641254,5,4,,4
320759,19-JAN-12,17-JAN-12,Priya,,en,184.148.176.14,sabriyaslayer@bell.net,14644412,000000122636946,4,4,"An explanation as to why we were out of internet service for a few days.  We do all our banking online, etc.  It was really inconvenient.",3
320760,19-JAN-12,18-JAN-12,Rolando,,en,64.231.93.145,fduczek@sympatico.ca,14651174,000000122658324,5,5,,4
320761,19-JAN-12,17-JAN-12,Houcem,,fr,76.67.193.71,Lise.Patry@bell.net,14632842,000000122640336,5,5,,5
320762,19-JAN-12,16-JAN-12,Nagesh,,en,24.109.67.203,karenw.montgomery-jones@sympatico.ca,14626578,000000122614377,4,3,"My Outlook Express does not work correctly. I can get emails, but I can not send any emails. I have worked on this by myself for two days now, but to no avail. I still need help.",4
320763,19-JAN-12,18-JAN-12,Salvador,,en,69.158.29.72,mt.mosky@sympatico.ca,14656235,000000122646712,5,5,,5
320764,19-JAN-12,18-JAN-12,Luis,,en,184.146.136.104,mauricio.bodas@bell.net,14655542,000000122663371,5,5,,5
320765,19-JAN-12,18-JAN-12,Tathiana,,en,76.69.152.172,cterpenis@sympatico.ca,14649686,000000122646565,4,2,,4
320766,20-JAN-12,19-JAN-12,Sharmila,,en,76.66.86.228,grenierfaye@sympatico.ca,14665340,000000122691941,5,4,If we have to have non speaking people answering as customer service they should speak slower and more clearly,4
320767,20-JAN-12,13-JAN-12,Reina,,en,65.95.162.50,mooredl@sympatico.ca,14597702,000000122545601,5,5,nada,5
320768,20-JAN-12,19-JAN-12,Abir,,fr,70.52.8.37,micheline.lamanque073@sympatico.ca,14669168,000000122676283,5,5,"rien de plus le service et les informa  
tions ainsi que la grande patience de la préposé m,ont été d,un grand secour.
merci
 ",5
320769,20-JAN-12,18-JAN-12,Revathi,,en,64.231.113.179,tadekg@sympatico.ca,14659202,000000122666902,4,4,,4
320770,20-JAN-12,19-JAN-12,Gopinath,,en,70.54.23.187,tom042@sympatico.ca,14673014,000000122689881,4,4,,4
320771,20-JAN-12,17-JAN-12,Med Ramzi,,fr,70.52.27.142,orest.lysymanko@sympatico.ca,14642784,000000122641062,5,5,Il a dépassé les attentes! Rien à signaler,5
320772,20-JAN-12,19-JAN-12,Kumar,,en,70.53.86.201,don.hottot@sympatico.ca,14663936,000000122685702,4,4,,4
320773,20-JAN-12,20-JAN-12,Herbert,,en,70.53.94.63,lee.lowell.ellen@sympatico.ca,14667886,000000122694793,5,4,,4
320774,20-JAN-12,18-JAN-12,Romeo,,en,70.53.108.72,Newfieman@bell.net,14647070,000000122645362,1,1,"I spoke to your rep and explained that I was using my internet the previous night and it shut down.He asked mr to turn off my computer and then turn it on again. I did so and over the next 1 and 3/4 hours he had me or in some case my wfe turn off and turn on our computer approx. 20 - 25 times. At the end of this time he told my wife that he couldn't do anymore over the phone nd that he would have to check somethings out at the office and that he would get back to us after a couple of minutes. We waited instead for a couple of house and he didn't call us back.after waiting all this time I found the book that came with the modem. I noticed that it stated that there was a reset button on the back of it and decided on my own to try and resit the modem myself. After one try i got the internet back without any problem. I really think that if your service rep knew what he was doing, he would have told me to try this and save me the one and three quarter hours that he had us on the phone. My wife and I now have decided to shop around for another source that we can get both our internet and telephone service. I will make ure to let anyone that asks us how your service is the trouble that BELL has put us through. We previously cancelled our TV satellite from BELL and had to get another supplyer because of the poor service which we experienced with it.  I hope that this e mail gets o the right people.and you hire people who know how to act with customers and that they also know what they are doing.  GOOD BYE   A VERY UPSET CUSTOMER ",1
320775,21-JAN-12,19-JAN-12,Jay,,en,70.50.217.65,gord.walford@sympatico.ca,14665266,000000122685814,3,1,ensured that my wireless devices were working before closing the session,2
320776,21-JAN-12,20-JAN-12,Joseph,,en,70.50.130.28,elbowroom@sympatico.ca,14677596,000000122705728,1,1,pm hold 3 times for a total of 53 minutes,3
320777,21-JAN-12,20-JAN-12,Pau,,en,174.94.105.201,maria127@sympatico.ca,14681832,000000122698689,5,5,emails were incorrectly sent to my adress. changes were not properly made.,4
320778,21-JAN-12,20-JAN-12,Med Wassim,,fr,174.92.179.131,aliced@bell.net,14674470,000000122712962,4,5,"  MED  WASSIM   M.A  BIEN AIDÉ ET IL A BIEN    RÈGLÉ MON PROBL;ME  ,, IL EST BIEN COURTOIS ET POLI , MAIS, JUSTE  UNE  PETITE CHOSE,, S.IL POUVAIT  PARLER UN PEU PLUS  FORT ET  AUSSI UN PEU  MOINS VITE,,,",5
320779,21-JAN-12,20-JAN-12,Marie,,fr,70.26.240.247,r.mineault@sympatico.ca,14684010,000000122711490,2,1,Répondre simplement à ma question à savoir si vous avez bien eu une augmentation de $5. dans moins d'un an pour internet essentiel.,2
320780,21-JAN-12,20-JAN-12,William,,en,70.31.64.68,skk1990@sympatico.ca,14685344,000000122702753,4,5,,4
320781,21-JAN-12,20-JAN-12,Garry,,en,50.101.59.206,michael.gaudreau@sympatico.ca,14682376,000000122696137,4,4,"I was calling because once again there was an unexpected charge on my bill.  This happens far too often.

The voice recognition never works for me and is very irritating.

It is also extremely irritating after all these years you keep asking us to type in our phone number, and then the agent immediately asks us our phone number.  ",2
320782,21-JAN-12,20-JAN-12,Mark,,en,69.159.67.15,dpgreen7@sympatico.ca,14677332,000000122700315,5,5,nothing,4
320783,21-JAN-12,20-JAN-12,Salvador,,en,76.64.44.251,giani@sympatico.ca,14678390,000000122719088,3,2,,3
320784,21-JAN-12,20-JAN-12,Fathi,,fr,65.92.114.67,frank.lafleche@sympatico.ca,14678064,000000122702660,4,4,non,5
320785,21-JAN-12,20-JAN-12,Kayange,,en,67.70.37.20,phrasier@sympatico.ca,14683652,000000122713399,3,5,The first person who tried to help didn't really know how to and even led us somewhat astray.  Finally we got an expert who fixed the problem very quickly.  So a lot of time was wasted for nothig.,5
320786,21-JAN-12,19-JAN-12,Stephan,,fr,174.93.210.122,denisfrancine8@sympatico.ca,14663680,000000122691117,4,2,"Bonjour m.Stephan  après votre appel téléphonique,internet a repris de la lenteur et à matin 21janvier le problème à recommencer le technicien avait raison jentends votre appel avec impatience  merci Francine        ",3
320787,21-JAN-12,17-JAN-12,Meriem,,fr,70.31.227.43,rcloutier008@sympatico.ca,14643700,000000122639909,3,1,Mieux conseiller lors de problème d'accès internet avec les IPAD.,2
320788,21-JAN-12,20-JAN-12,Saurabh,,fr,174.88.253.178,judyrossjenne@sympatico.ca,14680296,000000122708889,2,1,I requested my email communication in English and am not receiving it. I was also told I would receive a confirmation of a credit for the modem ($50) and it has not been forthcoming,
321257,19-JAN-12,18-JAN-12,Badreddine,,fr,69.159.135.129,pierre.roy000@sympatico.ca,14657074,000000122653354,2,4,de la difficulté a ce comprendre,3
321258,19-JAN-12,18-JAN-12,Gloria,,en,70.27.11.101,crichtong@sympatico.ca,14649668,000000122667054,2,1,,
321259,19-JAN-12,19-DEC-11,Luis,,en,70.24.151.58,davidjoanmiller@sympatico.ca,14298402,000000121995985,5,5,"If I had been sent the proper modem, when I upgraded my service, I wouldn't have had this experience!",5
321260,19-JAN-12,17-JAN-12,Rowena,,en,184.147.23.218,lbeney@bell.net,14640352,000000122634464,5,4,,4
321261,20-JAN-12,19-JAN-12,Charles,,en,64.229.83.116,rforgot@sympatico.ca,14671038,000000122686265,5,5,nothing,5
321262,21-JAN-12,19-JAN-12,Joseph,,fr,67.70.114.117,francinecotega@bell.net,14664704,000000122686446,3,3,"le travail de l'agent precedent n'as pas ete fait correctement .....a oublie de signalez a sears connect que dorenavant je ferais affaire avec vous pour les longues distances ......CELUI AVEC QUI J,AI FAIT AFFAIRE LE 19 JANVIER  A CORRIGER L'ERREUR et m'as accorde un credit pour le mois prochain. j'espere que tout rentrera dans l'ordre",3
321263,21-JAN-12,20-JAN-12,Elijah,,en,65.92.59.168,maureen_tupper@sympatico.ca,14682096,000000122716498,5,4,,5
321264,21-JAN-12,20-JAN-12,Juan,,en,65.95.48.99,jensco@sympatico.ca,14679746,000000122719329,5,5,"nothing, it was great.",5
321265,21-JAN-12,20-JAN-12,Shinoj,,fr,70.51.177.100,daniel_desrochers3@sympatico.ca,14676706,000000122718496,5,5,,5
321266,21-JAN-12,20-JAN-12,Ingrid,,en,64.231.6.64,bill.mander2@sympatico.ca,14675364,000000122717463,5,5,,5
321267,21-JAN-12,20-JAN-12,Carlton,,en,174.89.31.20,david.derksen@sympatico.ca,14676796,000000122713897,5,5,The courtesy and helpful attitude of the technician were tops!,5
321268,21-JAN-12,20-JAN-12,Vijay,,en,70.24.99.93,calschultz@sympatico.ca,14675774,000000122704090,1,3,"To be honest, the service rep could not understand what for me was a simple issue, It went on for one hour and needless actions were taken that I cold not get him to understand were not the issue. I was very angry.  The followup ph call from a supervisor was received but i was not in theydid not leave a ph number for a call back and they havent called back",1
321269,21-JAN-12,20-JAN-12,Mir,,en,174.92.120.197,thomas.schilf@sympatico.ca,14686170,000000122695419,3,4,"Sent me a DSL modem with documantation which included the password, as stated in the instructions and preconfigured as discussed when I upgraded my service.",4
321270,21-JAN-12,20-JAN-12,Ahmed,,fr,174.92.203.71,diadro@sympatico.ca,14677062,000000122716854,3,2,Trop expéditif,3
321271,21-JAN-12,20-JAN-12,Nourmene,,fr,69.157.224.44,jpmathieu@sympatico.ca,14680222,000000122711750,1,1,parler à une personne au Canada qui pourrait m'aider. La personne  ne voyait pas le message que Bell a envoyé concernant le fait que mon contrat venait à échéance. ,1
321272,21-JAN-12,20-JAN-12,Malek,,fr,76.69.189.34,aleber@sympatico.ca,14674424,000000122710457,4,4,"Tout était bien correct 
Le préposé à bien répondu a mes questions 
Il a été très poli à mon égard 
Merci  
",5
321273,21-JAN-12,20-JAN-12,Mehdi,,fr,76.64.251.7,landryjacques@sympatico.ca,14680894,000000122719416,5,4,"RIEN DE PLUS. LE REPRÉSENTENT A ÉTÉ
TRÈS PATIENT AVEC MOI. L'INFORMATIQUE 
ME RENT UN PEU NERVEUX ET VOTRE 
REPRÉSENTANT A SU ME METTRE EN
CONFIANCE.TRÈS SATISFAIT.",5
321274,21-JAN-12,19-JAN-12,Daniella,,en,184.147.235.216,joanne162@sympatico.ca,14666778,000000122694285,4,4,I am satisfied with the service.,5
321275,21-JAN-12,20-JAN-12,Elsy,,en,76.66.161.184,daubi-mich@sympatico.ca,14676764,000000122709286,5,4,Everything was great!!!Maybe I should of ask a different question?..I don't know!!..but the service was excellent..I was very satified...,5
321276,21-JAN-12,20-JAN-12,Ashwini,,en,70.50.114.103,randlcipp@bell.net,14684096,000000122698176,4,3,my questions were answered,4
321277,21-JAN-12,18-JAN-12,Karina,,en,184.147.114.114,joanne.stycuk@bell.net,14653338,000000122652168,4,4,Notify me ahead of time that my internet connection was going to be revamped so I would not have lost a couple of days online.,4
321278,21-JAN-12,18-JAN-12,Ashfaq,,en,174.95.88.170,janicemcleod@sympatico.ca,14652774,000000122666467,1,1,"When I ask for a Canadian agent, or a supervisor, do not delay.  The agent should not resist the customer's request.  And the agent should not continually talk over the customer.",1
321279,21-JAN-12,20-JAN-12,Thorat,,en,70.31.53.207,jean.wilcox@sympatico.ca,14679642,000000122700344,5,5,I was very pleased with sergio and his efforts,5
321280,21-JAN-12,21-JAN-12,,,en,69.156.49.30,,,,3,4,,3
321281,21-JAN-12,20-JAN-12,Mudilyar,,en,70.26.0.174,valwillis@sympatico.ca,14686464,000000122719984,3,4,"The technician was barely audible- which made it a dfficult conversation- 
but he did solve the problem",4
321282,21-JAN-12,19-JAN-12,Med Ramzi,,fr,67.68.83.32,aube.papou@sympatico.ca,14661572,000000122690851,4,4,,3
321283,21-JAN-12,17-JAN-12,Marouen,,fr,70.30.233.49,benoit.dion@sympatico.ca,14634164,000000122641078,1,1,Avoir du personnel avec plus de competences,
321284,21-JAN-12,17-JAN-12,Marouen,,fr,70.30.233.49,benoit.dion@sympatico.ca,14634166,000000122640797,1,1,Avoir du personnels avec plus de competences,
321285,21-JAN-12,20-JAN-12,Himanshu,,en,174.92.15.141,boltholemike@bell.net,14675472,000000122720433,1,1,"Being without what I pay for, for five more business days is unacceptable. I want a new router here Monday morning or I switch everything to your competitors!",1
321286,21-JAN-12,18-JAN-12,Med Hedi,,fr,74.15.114.164,packa@sympatico.ca,14656678,000000122646358,5,5,,5
321287,21-JAN-12,20-JAN-12,Marc,,fr,184.144.185.66,isow@sympatico.ca,14679236,000000122709554,5,5,,4
321288,21-JAN-12,20-JAN-12,Brendan,,en,76.67.6.91,fmarsden@sympatico.ca,14677980,000000122699530,5,5,It was a straightforward question and was answered in the same manner.,5
321289,21-JAN-12,20-JAN-12,Sriram,,en,174.94.16.103,ldregan@sympatico.ca,14680996,000000122701804,5,5,,5
321290,21-JAN-12,20-JAN-12,Sukumar,,fr,70.24.176.65,alex_home@sympatico.ca,14674444,000000122719811,1,1,mettre du personelle qui comprends qui faire pour resolur des situations relativement simple au lieau de dire que tous marche bien de leur cote et que le probleme doit resider avec le client.,1
321291,21-JAN-12,20-JAN-12,Murali,,en,69.156.29.40,alan.rowntree@sympatico.ca,14674400,000000122701915,1,1,i was told a rep would be here this morning...you have 31 minutes left in the morning.,1
321292,21-JAN-12,20-JAN-12,Ajay,,en,74.14.30.218,stedman.cheung2@sympatico.ca,14685582,000000122719459,4,5,,5
321293,21-JAN-12,20-JAN-12,Pau,,en,174.95.139.192,jcslaves@sympatico.ca,14679584,000000122704789,2,1,establish a system where the customer has the ability to veiw a structured breakdown of internet usage per computer/ipod/gaming sysyem in the home. This will enable the consumer to be on top of the usage and eliminate components that use too much during peak usage points in billing.,4
321294,21-JAN-12,20-JAN-12,Orlando,,en,76.69.1.194,walterbarlow@sympatico.ca,14686660,000000122702313,4,4,Maybe talked to the person as Iam not to quick on the key board thank yu,4
319686,19-JAN-12,18-JAN-12,Sai,,en,24.244.217.100,jean.niccoli@sympatico.ca,14652950,000000122664444,5,5,Better understanding of the English Language.,5
319687,21-JAN-12,19-JAN-12,Henda,,fr,70.29.188.233,denyse.lessard@sympatico.ca,14663692,000000122681760,1,1,"M. John DiNardo,
Vice-président,

désirant un service de sécurité avancée pour mon ordinateur et constatant votre annonce de ""$5.00/mois pour personne étant déjà abonnée au service de Bell internet"" sur le site de Bell, celle-ci, Mme Henda m'avise que s'est $10.00/mois, me fait attendre sur la ligne. Après 30 minutes d'attente et étant toujours en attente d'avoir une réponse de sa part, j'ai donc dû rappeler à nouveau et c'est là que j'ai parlé à M. Amed.

Bien que votre annonce sur le site de Bell indique ""$5.00/mois pour personne déjà abonnée au service Bell internet"", ceux-ci persistent pour me dire que ce n'est pas ""$5.00/mois"" mais bien ""$10.00/mois"" et qu'ils ne voient pas l'annonce sur le site de Bell. 

Je leurs ai proposé à trois (3) reprises de leurs envoyer une copie de se que je voyais à l'écran mais on m'a répondu que ce n'était pas la peine.

C'est alors que j'ai dit à Amed que je me trouve devant de la fausse représentation et que se n'était pas honnête de la part de Bell d'agir ainsi. Face à celà je lui demande donc à parler à son supérieur immédiat mais il m'a donné comme réponse qu'il était en réunion. Je lui demande donc que son supérieur immédiat communique avec moi dans les plus bref délais. On m'avise qu'il le fera d'ici 48 heures. J'attends toujours son appel téléphonique...",
319688,21-JAN-12,19-JAN-12,Baltharaj,,en,70.53.92.232,len_mary_nesbitt@sympatico.ca,14667914,000000122693796,5,5,"Make it not so difficult to do it myself.
I do not like haveing to stay on the phone for 45-60 minutes to correct this type of problum.",5
319689,21-JAN-12,20-JAN-12,Dennis,,fr,174.93.163.228,pcmancini@sympatico.ca,14683510,000000122699701,1,3,C'est toujours trop complique,3
319690,21-JAN-12,19-JAN-12,Arthur,,en,99.238.231.180,mdocker@sympatico.ca,14668940,000000122687320,2,1,"It took several phonecalls, 2 were cut off and i had to repeat my whole issue to 4 or 5 different representatives, 1 being very rude to me and made me feel like i was stupid and the issue still did not get resolved...only 1 representative was very patient and helpful and i wish i had his name to commend him....i am not happy calling 310 bell and was dissatisfied with the service i got",1
319691,21-JAN-12,20-JAN-12,Ajay,,en,174.88.19.214,mbunton13@sympatico.ca,14682152,000000122719058,4,3,"This was 3rd call with same problem.  Do not make customers go through all the trouble shooting steps, resetting modem checking connections etc, over and over again",5
319692,21-JAN-12,17-JAN-12,Lamya,,fr,70.52.4.242,anne.lavoie@sympatico.ca,14633656,000000122615602,5,5,,5
319693,21-JAN-12,20-JAN-12,Sofien,,fr,76.67.172.192,theberge.g@sympatico.ca,14686088,000000122717885,5,5,,5
319694,21-JAN-12,19-JAN-12,Mehdi,,fr,74.14.74.86,jeanclaude_trottier@sympatico.ca,14666410,000000122690343,4,4,,5
319695,21-JAN-12,19-JAN-12,Lotfi,,fr,74.14.74.86,jeanclaude_trottier@sympatico.ca,14666412,000000122674099,4,4,,5
319696,21-JAN-12,20-JAN-12,Jeff,,en,70.53.97.253,m_mh43@sympatico.ca,14681588,000000122705598,2,1,"I expect that the person should know what they are doing.
Today, I went on line and the people solved my problem.Why couldn't the person I was speaking to on the phone?",5
319697,21-JAN-12,19-JAN-12,Mohamed Nasreddine,,fr,74.14.74.86,jeanclaude_trottier@sympatico.ca,14666414,000000122692920,4,4,,5
319698,21-JAN-12,20-JAN-12,Emmanuel,,en,70.54.62.145,gdweston@sympatico.ca,14678296,000000122698897,4,4,"I have not been able to obtain from your firm what i type in the phone to block unwanted phone calls. Also I would like the number to check the numbers blocked and the number to unblock , blocked numbers
Thanks",4
319699,21-JAN-12,05-JAN-12,Ibtissem,,fr,174.89.230.240,sb461pc@sympatico.ca,14501426,000000122352292,1,1,résoudre mon problème,1
319700,21-JAN-12,20-JAN-12,Allan,,en,174.88.17.144,jim.herron@bell.net,14679850,000000122711651,5,5,,5
319701,21-JAN-12,17-JAN-12,Laddavanh,,fr,74.12.226.111,bhija2009@bell.net,14634272,000000122626154,4,4,des promotions vue je suis une bonne cliente,3
319702,21-JAN-12,22-DEC-11,Alexandre-Hugo,,fr,76.67.91.18,elou2907@sympatico.ca,14328610,000000122061698,5,5,,5
319703,21-JAN-12,20-JAN-12,Khaled,,fr,174.93.190.161,francois_villeneuve@sympatico.ca,14678052,000000122702719,5,5,Rien,5
319704,21-JAN-12,15-JAN-12,Nischal,,en,70.50.193.170,megoj@sympatico.ca,14617170,000000122575240,5,4,,4
319705,21-JAN-12,20-JAN-12,Thorat,,en,64.228.71.64,pansy.dean@sympatico.ca,14683338,000000122698469,4,4,,5
319706,21-JAN-12,19-JAN-12,Sukanya Mukherjee,,en,65.92.31.169,thelma.augustin@sympatico.ca,14672886,000000122685914,5,5,Wireless should have been installed @the same time that I received the modem.,5
319707,21-JAN-12,20-JAN-12,Aqeel,,en,65.93.118.5,chrisgreen@sympatico.ca,14676200,000000122719364,4,4,,4
319708,21-JAN-12,20-JAN-12,Gopinath,,en,70.48.197.194,dmeg24@sympatico.ca,14677196,000000122712183,5,5,,4
319709,21-JAN-12,15-JAN-12,Elizabeth,,en,76.64.34.252,cmakula@sympatico.ca,14613270,000000122575163,1,1,Could have done what they said they would,1
319710,21-JAN-12,17-JAN-12,Jeff,,en,70.54.15.156,scottsage@sympatico.ca,14644688,000000122631375,5,5,,5
319711,21-JAN-12,19-JAN-12,Vijay,,en,184.147.207.95,samarchohbor@sympatico.ca,14671712,000000122686174,4,5,,5
319712,21-JAN-12,17-JAN-12,Mohamed,,en,184.147.229.114,norr-cal@sympatico.ca,14642629,000000122620531,5,5,nothing in this case ,5
319713,21-JAN-12,20-JAN-12,Sai,,en,67.68.223.145,rgraz@sympatico.ca,14684322,000000122719385,4,4,,4
319714,21-JAN-12,20-JAN-12,Cecile,,en,68.56.217.233,peterroberts@sympatico.ca,14683606,000000122714259,5,5,"Get the rest of rhe Bell family to correct problems as efficiently as your people did.   It took me five phone calls and almost two days to resolve my problem, until I talked to the technical people.",2
319715,21-JAN-12,17-JAN-12,Jose,,en,70.48.210.228,edfostka@bell.net,14636552,000000122621509,5,5,The problem of accessing the E-mail site should have been done on installation of the modem.  (this had nothing to do with Jose),5
319716,21-JAN-12,20-JAN-12,Jason,,en,174.88.240.4,keeble.mack@sympatico.ca,14680550,000000122708736,4,5,,5
319717,21-JAN-12,17-JAN-12,Adnan,,en,76.69.12.80,p__wilcox5@sympatico.ca,14642844,000000122626437,3,2,The connection to our phone line and internet is only temporary connected to a neighbours until the line can be fixed.  Waiting for the permanent fix.,3
319718,21-JAN-12,19-JAN-12,Celina,,en,206.172.134.13,nbb@sympatico.ca,14669714,000000122678356,5,5,,5
319719,21-JAN-12,20-JAN-12,Robbie,,en,70.27.193.27,marwan.m@bell.net,14682008,000000122710366,5,4,better  prices ,5
319720,21-JAN-12,19-JAN-12,Carlos,,en,70.26.136.70,pemster@sympatico.ca,14670414,000000122679773,5,5,,5
319721,21-JAN-12,20-JAN-12,John,,en,174.88.168.44,celeste.sobil@sympatico.ca,14675996,000000122717931,4,4,,4
319722,21-JAN-12,18-JAN-12,Andrew,,en,24.114.224.90,andy.spiece@sympatico.ca,14647812,000000122655082,5,5,"Slow down the damn technology, I have just got used to using the modem and it is replaced by the next ""big thing!""",5
320235,18-JAN-12,17-JAN-12,Sana,,en,184.145.67.148,ian.m.simpson@sympatico.ca,14638362,000000122620302,1,1,"The rep did not know the proper trouble shooting steps to take to resolve my issue or did not understand the English language. I am not sure if it was a lack of training, a lack of understanding on her part or just a poor attitude. It seemed the first thing she thought of that MIGHT resolve my problem was how she wanted to proceed even though I told her I did not think that would fix the problem. I was the one who suggested she might want to verify my mailing address. Perhaps Sana was a new employee and I was the first call she ever took. I know she did not follow the proper procedure because the call I made a few hours later to another rep was done in a totally different and very professional manner. If you hire and retain people like Sana you will lose customers and if you were a company other than Bell you be out of business. So to improve my experience it would be better to hire Canadians  or at least people who speak and understand the English language; provide training in how to trouble shoot problems and make sure employees follow your protocols.",1
320236,18-JAN-12,17-JAN-12,Ingrid,,en,76.66.85.166,bigragu@sympatico.ca,14634286,000000122620538,5,5,get rid of emily or whatever her name is,5
320237,18-JAN-12,17-JAN-12,Reina,,en,67.68.9.99,yolla66@sympatico.ca,14646622,000000122642020,5,5,"Reina's services and personality was  every customer's best dream in Sympatico.
Thank you Reina.
Way to go, Dear Reina! You are an excellent agent to deal with when internet's problems arise.",5
320238,18-JAN-12,16-JAN-12,Med Wassim,,fr,70.51.46.6,rayblais@sympatico.ca,14629900,000000122613632,4,5,rien de plus,4
320239,18-JAN-12,17-JAN-12,Luis,,en,184.145.67.148,ian.m.simpson@sympatico.ca,14638360,000000122633197,5,5,"This was the second call I made today to ask for help to get my issue of a malfunctioning modem resolved. The first call made was a waste of my time as the rep (Sana) did nothing to help me. The only thing I felt after the call to her was complete frustration. The call I made to Luis was a totally different experience as he led me through a proper diagnosis of the problem and the correct resolution. Nothing could be done to improve my experience with Luis as he did a very thorough and professional job. He should be a trainer and a mentor, perhaps he can help some of your other reps like Sana.",5
320240,18-JAN-12,18-JAN-12,,,en,192.197.253.19,,,,4,4,try to make good deals when money is involve.,5
320241,18-JAN-12,16-JAN-12,Cristobal,,en,64.229.96.228,jnwilson@sympatico.ca,14626154,000000122613919,5,5,,5
320242,18-JAN-12,09-JAN-12,Jose,,en,69.158.91.222,erutle@bell.net,14539420,000000122448109,4,3,,4
320243,18-JAN-12,17-JAN-12,Mohamed,,fr,70.51.48.153,p.arrobas@sympatico.ca,14642814,000000122633952,4,2,"Votre représentant,trés courtoisement, m'a
informé qu'il s'agissait d'une panne de s
secteur.
Finalement,aprés plusieurs heures, c'est le troisiéme représentant qui me dépanna
impeccablement,il était 21 heures.",5
320244,18-JAN-12,17-JAN-12,David,,en,76.69.0.147,yvonnemarcil@sympatico.ca,14646692,000000122620692,4,4,,5
320245,18-JAN-12,17-JAN-12,Anis,,fr,69.157.136.177,archiduc@sympatico.ca,14633760,000000122633749,4,5,,4
320246,18-JAN-12,17-JAN-12,Jacqueline,,en,99.249.182.111,rarnold1@sympatico.ca,14643608,000000122624672,4,5,,4
320247,18-JAN-12,17-JAN-12,Rajesh Kumar,,en,184.144.2.3,thehornecks@sympatico.ca,14645750,000000122631070,5,5,,5
320248,18-JAN-12,17-JAN-12,Edgar,,fr,174.95.127.200,r.trudeau@sympatico.ca,14643486,000000122637196,5,5,,5
320249,18-JAN-12,16-JAN-12,Lohith,,en,67.71.57.187,sawyer.d@sympatico.ca,14630716,000000122596426,,,Waiting for call back from rick,
320250,18-JAN-12,17-JAN-12,Med Nabil,,fr,76.64.237.154,edupuis@sympatico.ca,14636576,000000122634315,4,4,,3
320251,18-JAN-12,17-JAN-12,Kamel,,fr,174.92.247.41,bruno.patriarco081@sympatico.ca,14634638,000000122639386,5,5,,5
320252,18-JAN-12,16-JAN-12,Jamie,,fr,70.51.10.183,joseekarim@bell.net,14626302,000000122612284,3,1,"Personne n'avait accès à mon contrat afin de corriger la surfacturation.  J'ai dû parler à 3 personnes.  Pour la dernière, j'ai attendu 35 min. avant de pouvoir lui parler......",2
320253,18-JAN-12,17-JAN-12,Jose,,en,76.65.184.225,mfrattaroli@sympatico.ca,14641756,000000122640534,4,4,,4
320254,18-JAN-12,14-JAN-12,Ashok,,en,184.147.183.99,cjkcarter@sympatico.ca,14603736,000000122570752,5,5,,5
320255,18-JAN-12,15-JAN-12,Geoff,,en,70.48.249.26,epalmgren@sympatico.ca,14614200,000000122583340,5,4,Overall excellent service. There was apparently a computer slower system when I called so it took some additional time.,4
320256,18-JAN-12,17-JAN-12,Mehdi,,fr,184.148.205.5,jean-guy.desy@sympatico.ca,14638844,000000122637620,5,5,Exellent,5
320257,18-JAN-12,01-JAN-12,Sulochana,,en,67.70.205.97,labman@sympatico.ca,14440988,000000122250112,5,5,Have people understand English better,5
320258,18-JAN-12,17-JAN-12,Andrea,,en,65.92.51.175,lhisco@sympatico.ca,14640470,000000122640320,5,5,,5
320259,19-JAN-12,18-JAN-12,Serge,,fr,184.148.221.7,huguette.la@sympatico.ca,14652362,000000122643609,4,5,,4
320260,19-JAN-12,18-JAN-12,Dilli,,en,70.27.83.38,raoneil1@sympatico.ca,14657442,000000122642980,5,5,nothing it was handled perfectly,5
320261,19-JAN-12,18-JAN-12,Jenette,,en,65.93.96.5,s.amodeo@sympatico.ca,14658148,000000122649558,4,5,"The lady I spoke with was very friendly and polite, however, she had a strong accent, and at times I couldn't understand a word she said.",4
320262,19-JAN-12,18-JAN-12,Edward,,en,70.50.96.43,gailandkirkdu@bell.net,14651458,000000122656221,5,5,Cant think of anything,5
320263,19-JAN-12,18-JAN-12,Baltharaj,,en,174.94.51.253,mcckim@bell.net,14655630,000000122667185,5,5,,5
320264,19-JAN-12,18-JAN-12,Houssem,,fr,96.23.78.123,molsen50@sympatico.ca,14656112,000000122643409,2,5,conseiller québéquois,5
320265,19-JAN-12,18-JAN-12,Kanni,,en,184.145.7.7,josesa@bell.net,14653554,000000122667754,4,4,Should be easier to install Bell Security system without any intervention from your technical people. It will be faster.,4
320266,19-JAN-12,10-JAN-12,Nedra,,fr,70.30.245.227,jacques1_landry@bell.net,14554018,000000122467436,4,3,"Intégration de vos services pour la voix, l'internet et le cellulaire.
J'ai du parler à trois représentants.",3
320267,19-JAN-12,18-JAN-12,Rocco,,en,70.27.55.97,shebaa@sympatico.ca,14658540,000000122657607,5,5,"This was the best call I have ever experienced with Bell.  My call was answered almost immediately and Rocco was very good in resolving the issues I had with regards to my internet usage. I called to have a charge of 3.95 for modem rental removed and he not only did that but also removed some previous bandwidth overusage charges. He also made me aware of some promotions and I gladly accepted since now I won't have to worry about using too much bandwidth. I am totally pleased with my experience with Rocco. He made me feel like I am a valued customer at Bell. I honestly can't think how it could have been any better. I hope Bell has a lot of great employees like Rocco. Thanks.
",5
320268,19-JAN-12,13-JAN-12,Samuel,,en,216.209.114.169,bill.justason@sympatico.ca,14590718,000000122537621,4,5,,5
320789,18-JAN-12,16-JAN-12,Hector,,en,74.15.37.6,doemoe@sympatico.ca,14623476,000000122591803,5,4,"You could have made sure the package was sent to the correct address.  Even though I have changed my street # numerous times, it still gets changed back to the wrong one.  The tech I talked too changed it to the correct # but it still got sent to the wrong one.  It's a good thing that Purlorator is more efficient.",5
320790,19-JAN-12,19-JAN-12,Farhana,,en,67.70.153.234,sdwinn@sympatico.ca,14658412,000000122668698,5,5,,5
320791,19-JAN-12,18-JAN-12,Tarek,,fr,76.64.248.118,ridery@sympatico.ca,14657700,000000122661678,5,5,"Hier tout était super mon conseiller Tarek j'ai vraiment aimé son professionnalisme , sa bonne  humeur, sa connaissance en fait je fus très bien répondu, félicitation Tarek!!!!",5
320792,19-JAN-12,18-JAN-12,Joseph,,en,50.101.253.186,doug.james@sympatico.ca,14650542,000000122664807,5,5,,4
320793,19-JAN-12,18-JAN-12,Karen,,en,50.101.253.186,doug.james@sympatico.ca,14650544,000000122655069,5,5,,4
320794,19-JAN-12,18-JAN-12,Patricia,,en,74.14.48.181,e.sonia@sympatico.ca,14650714,000000122654559,1,1,fixed the problem,1
320795,19-JAN-12,18-JAN-12,Walid,,fr,96.20.202.136,guy.cauchon1@sympatico.ca,14651948,000000122650032,4,4,"nous sommes tous des êtres humain,tout le
monde a droit à l'erreur, en autant que 
ca se règle. Et c'est réglé. Merci....",5
320796,19-JAN-12,18-JAN-12,Ben Mahmoud,,fr,70.55.180.199,jem_lem@sympatico.ca,14653058,000000122643578,3,2,"Je suis avec bell depuis très longtemps, très, très longtemps et je ne peux dire que je suis entièrement satisfait des services de téléphone, mobilité et internet que je recois. Bell semble dépassé par la technologie! Pour internet je paye pour un service à 7mbs mais je n'ai jamais plus que 3.4mbs ce qui est moins que la moitié de ce qui est annoncé. Bell ne peut offrir un meilleur service dans mon secteur qui soit dit en passant est dans une ville de 250,000 habitants et à coté de la Capitale Nationale. Il semble que Videotron est une alternative qui attire de plus en plus de consommateurs; le rapport qualité prix y est certainement de beacoup meilleur.  ",2
320797,19-JAN-12,18-JAN-12,Sandra,,en,74.12.234.51,ptangney@sympatico.ca,14657256,000000122654004,5,4,Nothing - the person I talked to was very good.,4
320798,19-JAN-12,18-JAN-12,Brett,,en,65.92.48.8,wilson_Lorraine@sympatico.ca,14660086,000000122649009,5,5,Nothing Brett was very efficent and solved our issue completly,5
320799,19-JAN-12,18-JAN-12,Thorat,,en,69.156.30.55,maryhawkins_1@sympatico.ca,14655467,000000122643118,3,4,"Having people whom language is not a second language .
When I call Bell CANADA 
I would like to speak with Bell Canada NOT 
Bell INDIA",2
320800,19-JAN-12,18-JAN-12,Asma,,fr,70.53.217.17,jmlavic@sympatico.ca,14653294,000000122643244,4,4,"Être un bon technicien n'exclut pas être empathique. Lorsque je parle à vos gens, j'ai souvent le sentiment que mon problème provient uniquement de mon ordinateur et qu'une des causes est une déficience humaine de ma part.
Saviez-vous que l'ordinateur a été inventé et est utilisé à travers le monde par des êtres humains?
Vous pourriez informer votre monde... après tout, ils sont aussi des êtres humains avec des qualités, des défauts et des sentiments.
",4
320801,19-JAN-12,18-JAN-12,Joy,,en,174.95.132.229,clementfaucher@sympatico.ca,14649462,000000122667632,5,5,,5
320802,19-JAN-12,18-JAN-12,William,,en,70.49.244.206,mhh68@bell.net,14655786,000000122668541,5,5,,5
320803,19-JAN-12,17-JAN-12,Vikram Aditya,,en,67.70.199.103,alamb55@sympatico.ca,14633276,000000122622550,4,4,,4
320804,19-JAN-12,18-JAN-12,Temsu,,fr,74.14.72.174,pojo29@sympatico.ca,14657180,000000122653005,5,5,Excellent service efficace,5
320805,19-JAN-12,18-JAN-12,Andrew,,en,174.88.3.160,EdC.Dsmith@bell.net,14646938,000000122643237,4,4,,4
320806,19-JAN-12,18-JAN-12,Kim,,en,65.92.115.112,yvon.rail@sympatico.ca,14660328,000000122646060,4,5,cannot think of anything,5
320807,19-JAN-12,18-JAN-12,Diego,,en,159.18.129.251,darrell.hubble@sympatico.ca,14649946,000000122661228,1,4,resolve ny problem which was not done in timely fashion,1
320808,19-JAN-12,18-JAN-12,Max,,en,74.12.49.207,johnk.sinclair@sympatico.ca,14653472,000000122646554,5,5,"Not much. ""Max"" handled everything perfectly.",4
320809,19-JAN-12,18-JAN-12,Sabha,,en,65.95.22.207,jim_hastings@sympatico.ca,14653192,000000122646936,1,1,Read my previous survey and listen to the customers requests,1
320810,19-JAN-12,18-JAN-12,Anis,,fr,207.107.241.146,ericfortier007@sympatico.ca,14650974,000000122645124,5,4,"Vous me demandez si je suis satisfait du service que j'ai recu. Le problème dans ce sondage c'est que je ne sais pas encore si la demande que j'ai faite sera executée selon mes attentes. Le conseiller à été très gentil, semble compétent mais je serai si tout est ok lorsque je vais avoir mon prochain compte. Suggestion.... Envoyez le survey avec le prochain état de compte si vous voulez avoir l'heure juste.",3
320811,19-JAN-12,18-JAN-12,Sami,,fr,70.55.134.45,jean.lavallee267@sympatico.ca,14652944,000000122663218,5,5,,5
320812,19-JAN-12,18-JAN-12,Abir,,fr,64.228.81.194,nuage5@sympatico.ca,14656528,000000122644321,2,1,,
320813,19-JAN-12,18-JAN-12,Vincent,,en,74.15.2.117,anneted@sympatico.ca,14647868,000000122651142,5,5,"Nothing - but our customer service representative Vincent should be commended for his speed, courtesy, efficiency, and clear explanation of what he did to correct our problem.",4
320814,19-JAN-12,18-JAN-12,Ali,,fr,67.68.145.96,jacinthechampagne1@sympatico.ca,14652628,000000122648905,4,4,,4
320815,19-JAN-12,18-JAN-12,Maurice,,en,70.26.11.109,danmoore@sympatico.ca,14649894,000000122658234,3,4,"The email server went down at your end and the tech answering the phone did not have that information at hand. This is simply unacceptable. They should all have been notified ASAP that this event happened. It took some time for him to confirm this, He was very polite and professional but your high level technician need to do a better job of keep the frontline staff informed of these outages in the future. I hope this is a lesson learned.I expect much better service for the fees I pay. This is the kind of stuff that drive subscriber to switch to another provider. ",2
320816,20-JAN-12,19-JAN-12,Michael,,en,76.71.204.91,d.g.chin@sympatico.ca,14663244,000000122687132,5,5,"tell the customer in advance some one is coming to the house, so they don't have to take another trip. And to waste Bell time and the Customer. And also when the customer calls and makes another appointment for Friday and the customer like me call thursday to make sure they are coming. It show that I had no one showing up, on that day what suvery is that ?  ",3
320817,20-JAN-12,19-JAN-12,Adalberto,,en,70.49.13.209,jmkottelenberg@sympatico.ca,14666752,000000122693915,4,,It was good...now I just need to wait and see if a new modem will fix our problem.,4
320818,20-JAN-12,17-JAN-12,Sean,,en,70.49.158.18,johnrodie@sympatico.ca,14639340,000000122625548,5,4,"delivery was said to be thursday,no one
showed up or even called.maybe the modem
will come today",3
320819,18-JAN-12,17-JAN-12,Tabatha,,en,76.67.104.43,bchristmann@sympatico.ca,14634082,000000122615810,5,5,"nothing, Thabata was just great! Thank her for me, please.",5
321295,19-JAN-12,18-JAN-12,Vijay,,en,70.49.184.85,vm.burness@sympatico.ca,14659896,000000122648340,5,,When I type a document and click on send now the Windows Live format pops up but there is no way to send it. Whereas before Outlook Express forwarded my typed emails when I click on send.Still some regular e-mails are going directly to the Junk Mail folder.,5
321296,19-JAN-12,17-JAN-12,Manuel,,en,70.31.14.201,agalilee@bell.net,14633172,000000122634141,5,5,I suspect that i caused my own problem by forwarding too large a document. The technician was able to rectify the problem quickly.,5
321297,19-JAN-12,11-JAN-12,Sam,,en,70.51.238.170,ngrant09@bell.net,14571834,000000122492548,3,4,"I was not satisfied with the solution to my problem which was to replace a defective cable on the modem and required me to wait until this part arrived by Purolator in 2 days time. As it turned out Purolator did not deliver it on the day expected due to weather, and I had to wait for 2 more days over the weekend until Monday, when it was not delivered until mid-afternoon when I was not at home. It only got left in my mailbox because I had left a large notice demanding that it be left without a signature. I was not able to connect it until Tuesday morning, meaning I was without the use of my computer for fully 6 days!! As I said to your customer service people, this is totally unacceptable and either the part should have been sent priority in 24 hours or better yet, it should be stocked in at least one of your stores in Ottawa and not require anyone waiting days for a part. This is just common sense, especially since I was told this is a very common problem. It has now cost your company money since I refuse to pay for the week I was without internet service and you have a dissatisfied customer.
Norma grant",2
321298,19-JAN-12,18-JAN-12,Ashwini,,en,76.68.128.219,dave.harris2@sympatico.ca,14649978,000000122644927,4,4,possibly a little clearer communication as far as English language skills,4
321299,19-JAN-12,18-JAN-12,Gaudenz,,en,70.31.124.71,bdoige@sympatico.ca,14648280,000000122648664,1,1,I was finaly given to a supervisor and after 15mins.was told they could not help,1
321300,19-JAN-12,18-JAN-12,Jessica,,en,174.88.43.245,eviret@sympatico.ca,14651062,000000122646113,4,5,,5
321301,19-JAN-12,18-JAN-12,Ayesha,,en,184.147.230.202,southbay@sympatico.ca,14658796,000000122649935,5,5,,5
321302,19-JAN-12,16-JAN-12,Daniel,,en,184.146.145.203,ajr.safetech@sympatico.ca,14620714,000000122601172,3,3,"Internet did not weork after your technican left my house. Was on the phone to a technican for too long and had to end the call. Your technican called back at an agreed upon time, the internet worked before he called back. I would like to know why? It wasted a great deal of my time. As a self-employed person, it cost me a bundle of money to stay on the phone while we tried various configurations, I was not happy.",3
321303,19-JAN-12,17-JAN-12,Elizabeth,,en,184.147.238.100,jmshepherd@sympatico.ca,14639170,000000122619960,5,5,Everyone was terrific.  There wasn't anything that could have been done better!  The replacement modem was here within 28 hours!  Thank you.,5
321304,19-JAN-12,18-JAN-12,Rania,,fr,67.70.100.22,mbechard6@sympatico.ca,14655576,000000122649642,4,4,,4
321305,19-JAN-12,18-JAN-12,Joseph,,en,204.187.76.9,sanfordlong@sympatico.ca,14658288,000000122663480,5,5,,4
321306,19-JAN-12,18-JAN-12,Ronald,,en,70.51.216.57,jdcross@sympatico.ca,14638826,000000122642192,4,4,,5
321307,19-JAN-12,18-JAN-12,Oliver,,en,65.94.112.101,jean.cohen@sympatico.ca,14652940,000000122659144,4,4,,4
321308,19-JAN-12,17-JAN-12,Irfan,,en,67.70.3.234,alexharper@sympatico.ca,14633334,000000122639341,5,5,,5
321309,19-JAN-12,17-JAN-12,Juan,,en,70.54.106.11,joyce.wilson035@sympatico.ca,14639430,000000122618178,4,4,,4
321310,19-JAN-12,18-JAN-12,Arun,,en,76.69.17.154,bruce.hetherington@sympatico.ca,14648726,000000122652769,4,4,,4
321311,19-JAN-12,18-JAN-12,Catherine,,en,184.146.175.117,wwatson@bell.net,14660150,000000122658768,5,5,,5
321312,19-JAN-12,18-JAN-12,Edgar,,en,184.148.64.162,badamson@sympatico.ca,14648158,000000122660488,3,2,"I'm not sure who Edgar is.
Tech Nick came to my house to review my ongoing email attachment download concern.
Nick changed my router for a bell 2wire router, and problem remained.
The problem is that the speed of downloading email attachments is half of what it used to be, while the line speed tests OK.
Problem has been referred for further analysis",3
321313,19-JAN-12,16-JAN-12,John,,en,184.146.171.181,jofr@sympatico.ca,14626224,000000122614373,4,4,,4
321314,19-JAN-12,18-JAN-12,Mario,,en,174.95.133.195,doug.hobbs@sympatico.ca,14650538,000000122653251,4,3,,4
321315,19-JAN-12,18-JAN-12,Pat,,en,216.183.152.248,mcl_906@sympatico.ca,14655650,000000122646986,4,4,"Just in general, I believe the people at your end need to anticipate the questions customers will have. We don't always know what questions to ask.",5
321316,19-JAN-12,17-JAN-12,Khaled,,fr,184.148.222.206,iducasse@bell.net,14638378,000000122618398,4,1,accepter que bell regle mon probleme,4
321317,19-JAN-12,18-JAN-12,Abdul,,en,76.64.97.209,walt.maslovich@sympatico.ca,14659958,000000122663756,5,5,-,5
321318,19-JAN-12,18-JAN-12,Karina,,en,70.27.60.167,jamestrusler@sympatico.ca,14652722,000000122646606,5,4,,5
321319,19-JAN-12,18-JAN-12,Venkatesh,,en,65.95.169.49,jffonseca@sympatico.ca,14653126,000000122651152,5,5,nothing,3
321320,19-JAN-12,18-JAN-12,Rym,,fr,76.69.42.250,vanrsu@sympatico.ca,14659782,000000122647189,1,1,Le problème persiste,
321321,19-JAN-12,18-JAN-12,Zee,,en,67.70.201.85,loishorley@sympatico.ca,14654748,000000122649679,5,5,,5
321322,19-JAN-12,18-JAN-12,Rashika,,en,69.158.32.159,samiprecious@bell.net,14658260,000000122660038,5,5,"Until yesteray i spoke with three different people regarding the same problem Rashika was the only one that was able to help me, whe was extremely polite caring and understanding regarding this matter, my onbly complaint is that it was not resolved sooner",4
321323,19-JAN-12,18-JAN-12,Kumar,,en,76.71.28.212,markbodds@sympatico.ca,14655354,000000122655767,4,3,send this after the service call. My problem has be identified but not resolved yet. ,4
321324,19-JAN-12,18-JAN-12,Andrew,,en,74.12.249.225,jdhut@sympatico.ca,14652896,000000122648496,4,4,"Andrew put me onto  tech support staff
who solved the problem.",5
321325,19-JAN-12,18-JAN-12,Maher,,fr,174.93.231.241,louiseetpierre@sympatico.ca,14654830,000000122650925,5,4,rien d'autre,5
321326,19-JAN-12,18-JAN-12,Ayesha,,en,74.12.249.225,jdhut@sympatico.ca,14652898,000000122654267,4,4,,5
321327,19-JAN-12,18-JAN-12,Cecile,,en,184.146.171.251,fishersofmen@sympatico.ca,14651230,000000122658205,5,5,,5
321328,19-JAN-12,18-JAN-12,Manel,,fr,65.94.12.247,pierre_girard7@sympatico.ca,14657088,000000122645839,5,5,,5
321329,19-JAN-12,18-JAN-12,Jessica,,en,70.49.105.215,fmalboeuf@sympatico.ca,14651260,000000122666224,5,4,"Not a thing. the service and the direction were great.
",4
321330,19-JAN-12,18-JAN-12,Yves,,fr,76.69.194.216,pilduf@bell.net,14657114,000000122651171,1,1,Régler le problème,3
321331,20-JAN-12,13-JAN-12,Badreddine,,fr,70.55.161.133,brazeau.jacques@sympatico.ca,14590902,000000122532048,4,4,,4
319723,21-JAN-12,19-JAN-12,Francis,,en,174.92.53.63,bocajr@sympatico.ca,14662080,000000122677062,5,5,nothing. I want the same person to answer every time I call. She's the best!!! ,5
319724,21-JAN-12,20-JAN-12,Houssem,,en,70.52.31.71,peter.stern@sympatico.ca,14683584,000000122715636,4,5,definitional: bandwidth is not the same as quantity of information that one can download!,3
319725,21-JAN-12,20-JAN-12,Judith,,en,174.95.85.127,asamlee@sympatico.ca,14674928,000000122703474,4,4,Judith didn't send me the new bill as she promised after our interaction. She gave me by phone the amount of the new balance I own to you and I'll pay it on line today. She did a great job ! Thanks.,5
319726,21-JAN-12,19-JAN-12,Daniella,,en,70.29.235.100,enuss@sympatico.ca,14664356,000000122684919,4,4,"connect to a representative immediately
instead of a recording and pushing
buttons to finally get to speak to someone",4
319727,21-JAN-12,20-JAN-12,Carolina,,en,70.53.24.14,d1_seed@sympatico.ca,14676618,000000122719050,5,5,nothing more could have been done except to come last evening so first thing the next day was perfect,5
319728,21-JAN-12,20-JAN-12,Jonathan,,fr,76.67.201.177,bdeshaies@sympatico.ca,14675204,000000122696814,1,1,,1
319729,21-JAN-12,20-JAN-12,Deepika,,en,70.30.69.79,jones.mpjconsulting@sympatico.ca,14680134,000000122698918,3,4,Transfer all service to Canada and have staff who speak english fluently.  Too much time spent on asking call person in India to repeat instructions.,3
319730,21-JAN-12,18-JAN-12,Tarek,,fr,67.68.215.162,andre_grenier@sympatico.ca,14647776,000000122661063,5,5,,5
319731,21-JAN-12,20-JAN-12,Mohamed Taher,,fr,69.157.252.220,daniel_picard@sympatico.ca,14676708,000000122714101,5,5,Rien,5
319732,21-JAN-12,20-JAN-12,Sandra,,en,74.12.233.22,earl.miller@sympatico.ca,14677482,000000122697377,2,2,be more explanitory and offer more options instead of being so short on amswers.,2
319733,21-JAN-12,20-JAN-12,Farhana,,en,70.31.126.14,rrehder@sympatico.ca,14684726,000000122717846,4,5,"For aging clients with some hearing problems and being unfamiliar with computer jargon, speak slower.",4
319734,21-JAN-12,20-JAN-12,Srinivasan,,en,70.26.45.77,peter.freeman@sympatico.ca,14683574,000000122706935,5,5,,5
319735,21-JAN-12,20-JAN-12,Stephen,,en,76.65.19.169,harold.fuller@sympatico.ca,14678762,000000122716909,1,1,"Your agent was very patient, for 1.5 hours trying to solve the problem. He finally said he could not solve it, and I should take my computer to some technician. HOWEVER, my daughter came and in less than ten minutes solved the problem.",
319736,21-JAN-12,20-JAN-12,Chenrup,,en,184.144.28.41,jcoverdale@sympatico.ca,14679578,000000122714953,5,5,nothing needs improving,5
319737,21-JAN-12,20-JAN-12,Max,,en,64.231.20.253,kayvon@bell.net,14680516,000000122707241,4,4,"I was calling about our new phone equipment, a
replacement phone.  There does not seem to be in 
your voice prompts any category for that, something
that you might wish to add whilst directing your
callers.  All was eventually taken care of, no problem, but it took some fishing!!
",5
319738,21-JAN-12,20-JAN-12,Eric,,en,70.50.41.209,jdeguzman1314@sympatico.ca,14679606,000000122699702,4,4,,5
319739,21-JAN-12,20-JAN-12,Pascal,,en,64.231.190.98,dlax2@sympatico.ca,14677164,000000122707984,5,4,,5
319740,21-JAN-12,20-JAN-12,Mohamed Taher,,fr,70.55.94.182,carmic@bell.net,14675838,000000122713450,4,5,,4
319741,21-JAN-12,20-JAN-12,Shirley,,fr,76.69.225.50,atbouch@sympatico.ca,14674962,000000122703506,5,5,"Je fus très satisfaite. Elle a résolu mon problème. Mais je n'ai pas toujours les mêmes réponses. Contrairement à ce qu'on m'avait dit, j'ai appris que je ne peux prendre mes messages à distance si je mets le service en attente.",4
319742,21-JAN-12,20-JAN-12,Jose,,en,70.48.8.54,john.yeghouchian@bell.net,14680088,000000122708188,5,4,Upgrade the telephone lines for faster speed.,5
319743,21-JAN-12,19-JAN-12,Mohd,,en,65.92.190.139,karolyn@bell.net,14667298,000000122680615,3,3,"a couple of years ago I had to call on tech help because my system had crashed, and and we got my system up and running again.  However, the copier wouldn't function.   Someone here told me that Bell had perhaps changed the WEP key without my knowledge.  Sure enough that is what had happened.  So I wrote down the new WEP key.

Same thing now two years later.  The system is up and running, but the copier wont function,  So I am going to have to call tech help and see if a WEP key change us the problem.  

I have heard heard from others that Bell has that to them also.  If that is the case I will be extremely annoyed.  And of course I will be telling  several people that it was the problem!",3
319744,21-JAN-12,19-JAN-12,Melvin,,en,76.71.99.21,whnhull@sympatico.ca,14673490,000000122675226,5,5,Nothing. All went well!,5
319745,21-JAN-12,19-JAN-12,Divya,,en,76.71.99.21,whnhull@sympatico.ca,14673492,000000122676135,5,5,"All went well, thank you.",5
319746,21-JAN-12,19-JAN-12,Aprajit,,en,69.156.1.239,allanmclean@bell.net,14661140,000000122683528,5,5,nothing,5
319747,21-JAN-12,20-JAN-12,Rod,,en,76.69.64.204,marilynne.henry021@sympatico.ca,14681902,000000122700785,3,3,,5
319748,21-JAN-12,20-JAN-12,Rahul,,en,76.69.64.204,marilynne.henry021@sympatico.ca,14681904,000000122718416,5,5,"Nothing the technician was extremely quick, competent and polite.",5
319749,21-JAN-12,20-JAN-12,Asra,,en,64.229.185.218,mcshane@sympatico.ca,14682202,000000122708945,5,5,,4
319750,21-JAN-12,20-JAN-12,Mukesh,,en,70.53.111.247,d.n.rock@sympatico.ca,14676596,000000122713479,5,5,nothing,5
319751,21-JAN-12,20-JAN-12,Ahmed,,fr,174.94.88.235,marcel_bourg@sympatico.ca,14681788,000000122705837,5,5,"rien de mieux, mais je me demande ou sont vos gens qui nous répondre au téléphone, monsieur Ahmed avait un excellent français mais parfois il est très difficile de comprendre",4
319752,21-JAN-12,20-JAN-12,Gustavo,,en,70.27.2.72,ecjjewell@sympatico.ca,14677502,000000122708328,5,4,,4
319753,21-JAN-12,17-JAN-12,Sean,,en,174.92.32.183,mistymax@sympatico.ca,14642018,000000122633632,3,3,"The previous rep said I could not upgrade the speed of downloads, Sean however did upgrade to the next level, I do not understand why my next door neighbour has the top high speed level - we are on the same street with a driveway inbetween. Sean made an appointment for today before noon, to check the speed, noone has shown up and as you can tell it is past noon I am not available Monday morning.",3
319754,21-JAN-12,17-JAN-12,Aprajit,,en,76.67.19.38,corneliusmc@sympatico.ca,14635470,000000122621432,5,5,,5
319755,21-JAN-12,20-JAN-12,Achref,,fr,184.148.233.18,nguyen.tl@sympatico.ca,14682980,000000122717681,5,5,,5
319756,21-JAN-12,20-JAN-12,Ameer,,en,70.26.52.96,guy.rioux3@sympatico.ca,14678680,000000122698983,5,5,shorter time in connectingto service person,5
319757,21-JAN-12,20-JAN-12,Reina,,en,69.159.53.113,robertmorin@bell.net,14684542,000000122709240,4,5,,5
319758,21-JAN-12,18-JAN-12,Naoufel,,fr,70.49.78.73,dan.delisle@bell.net,14649834,000000122650707,4,5,,3
319759,21-JAN-12,20-JAN-12,Preethi,,en,184.144.86.135,reiddandd@sympatico.ca,14684264,000000122715906,3,4,not sure how you would fix the speech issue but Preethi talks to fast therefore not able to understand all words.,3
320269,19-JAN-12,18-JAN-12,Salvador,,en,184.144.42.3,ed.cairns@sympatico.ca,14650746,000000122645042,4,4,,3
320270,19-JAN-12,18-JAN-12,Luis,,en,70.53.49.57,maxmoore@sympatico.ca,14655548,000000122653308,5,5,Luis was great. I Can't imagine better service. I wasn't sure what I needed and he figured it out. Many thanks. ,5
320271,19-JAN-12,18-JAN-12,Nadine,,fr,70.29.240.29,andre309@sympatico.ca,14647772,000000122657605,5,5,pour cette entretien du 18 janvier le tout a ete regler d'une facon remarquable! cette personne! a certainement des talents de communicatriste! une excellente !experience avec votre service.MIL MERCIS! SINCEREMENT andre daoust.,5
320272,19-JAN-12,18-JAN-12,Grace,,en,174.95.214.71,wil.ow@bell.net,14660058,000000122648763,5,5,Nothing.  I had to hang up early because my wires got tangled but the CSR had already solved my problem.,5
320273,19-JAN-12,18-JAN-12,Neha,,en,99.230.62.15,sebastion@sympatico.ca,14658438,000000122644226,5,5,,5
320274,19-JAN-12,18-JAN-12,Xenia,,en,76.67.17.149,dean777@bell.net,14650134,000000122659785,5,5,,5
320275,19-JAN-12,18-JAN-12,Wayne,,en,50.101.167.85,wvparks@sympatico.ca,14660146,000000122647782,3,3,"GIVE ME THE CREDIT AS PROMISED IN OCTOBER 8, 2011.",5
320276,19-JAN-12,17-JAN-12,Amine,,fr,70.48.108.242,lise027@sympatico.ca,14640578,000000122628272,5,5,rien de plus,5
320277,19-JAN-12,18-JAN-12,Linda,,en,199.243.201.146,dlofgren@sympatico.ca,14650426,000000122644562,5,5,,4
320278,19-JAN-12,18-JAN-12,Vijayashanti,,en,74.14.198.31,paulhenry@bell.net,14656878,000000122663106,4,4,,5
320279,19-JAN-12,18-JAN-12,Josh,,en,76.71.28.205,rudyhazell@bell.net,14658062,000000122655911,5,5,Keep apointments as scheduled,5
320280,19-JAN-12,18-JAN-12,Hector,,en,174.91.193.120,francottam6883@bell.net,14651334,000000122657480,5,5,,5
320281,19-JAN-12,18-JAN-12,Nesrine,,fr,70.55.206.176,luciemorin3@sympatico.ca,14654916,000000122644795,4,5,,5
320282,19-JAN-12,18-JAN-12,Moemen Belleh,,fr,76.68.242.185,celui_ci@sympatico.ca,14649150,000000122660981,5,5,,4
320283,19-JAN-12,17-JAN-12,Bochra,,fr,184.144.193.141,pedroclo@sympatico.ca,14643076,000000122626753,4,4,,5
320284,19-JAN-12,18-JAN-12,Wissem,,fr,174.88.254.148,claude_brousseau@sympatico.ca,14649428,000000122651516,3,,Le conseiller technique n'était pas disponible au moment de l'appel et je n'ai  pas eu de réponse de votre part depuis hier.,3
320285,19-JAN-12,18-JAN-12,Iris,,en,184.147.224.228,blnorthway@sympatico.ca,14648504,000000122656893,5,4,"Nothing to be improved, but I wanted tooint out that the techician (Iris) who worked with me and resolved all she was able to fix, said that a second level technician would contact me within 72 hours -- and thgey did so later that evening.",5
320286,19-JAN-12,17-JAN-12,Sylvain,,en,65.92.172.150,linda.bordage@sympatico.ca,14640506,000000122623178,5,5,,5
320287,19-JAN-12,18-JAN-12,Jose,,en,70.26.142.85,dtraviss@sympatico.ca,14650636,000000122656284,5,5,,5
320288,19-JAN-12,18-JAN-12,Daniel,,en,67.68.11.53,kimto1@sympatico.ca,14654062,000000122659826,4,5,You did it all.,4
320289,19-JAN-12,17-JAN-12,Mohammed,,en,65.94.89.173,ayaaya@sympatico.ca,14633912,000000122616264,5,5,"nothing, your rep had me up and running swifly.  A. Cote",5
320290,19-JAN-12,18-JAN-12,Deepika,,en,67.71.22.175,holly.essex@sympatico.ca,14652284,000000122656034,4,4,Stop having a call centre in India ... they are too hard to understand.,3
320291,19-JAN-12,18-JAN-12,Dana,,en,201.247.172.49,ramar.parhick@sympatico.ca,14657420,000000122644650,1,1,i cant belive my account was closed and i wasnot informed that my emails will be terminated too!!!,1
320292,19-JAN-12,18-JAN-12,Amir,,fr,65.92.249.25,jacquescharbonneau@sympatico.ca,14652672,000000122665474,5,5,,5
320293,19-JAN-12,18-JAN-12,Med Amine,,fr,70.52.51.107,nicholas.sheehy@sympatico.ca,14656366,000000122666577,5,5,"Tout c'est bien passé lors de ce 2e appel et ils ont reglé mon problème.

J'ai dû faire un deuxième appel car le premier (Appel à 20:33:02 le mercredi 18 janvier 2012 (référence no 122666083)) ne s'est pas très bien passé.",4
320294,19-JAN-12,17-JAN-12,Khaled,,fr,174.95.122.217,pawdedeux@sympatico.ca,14643028,000000122630889,4,4,,4
320295,19-JAN-12,16-JAN-12,Helenpearl,,en,74.15.22.220,spnrocco@sympatico.ca,14631214,000000122594213,5,5,,5
320296,19-JAN-12,17-JAN-12,Hugo,,en,70.48.170.59,michelle.vezeau@sympatico.ca,14641882,000000122634592,5,5,,4
320297,19-JAN-12,18-JAN-12,Latisha,,en,184.146.72.212,robertson13@sympatico.ca,14657853,000000122660323,5,5,,5
320298,19-JAN-12,18-JAN-12,Gregorio,,en,174.89.128.201,rkedrosky@bell.net,14657740,000000122649639,5,5,,5
320299,19-JAN-12,18-JAN-12,Silvia,,en,99.248.65.101,veradickson7@sympatico.ca,14659812,000000122648005,5,4,,4
320300,19-JAN-12,17-JAN-12,Geetha,,en,65.93.91.105,bee-keeper@sympatico.ca,14634128,000000122623960,4,5,,5
320301,19-JAN-12,18-JAN-12,Susan,,en,76.67.124.18,clive2029@bell.net,14649480,000000122649464,5,,Problem solved on 19 Dec by genteman in Ottowa,5
320302,19-JAN-12,18-JAN-12,Rajni,,en,174.95.70.230,barbkillackey@sympatico.ca,14648196,000000122653077,5,5,Rajni could have explained to me why I didn't need to run the various files that came in after the first one was run during the initial setup of my internet modem/router.,5
320303,19-JAN-12,18-JAN-12,Alexandra,,en,69.159.5.226,memere60@sympatico.ca,14655726,000000122665590,5,5,the interaction with Alexandra was more than satisfactory and now we can access our internet much quicker and with less steps than we have had to for the past 4 years.    Obviously we needed to be upgraded and our old version of Sympatico was antiquated.    ,5
320304,19-JAN-12,18-JAN-12,Melvin,,en,174.95.207.122,etobigar@sympatico.ca,14651034,000000122653819,4,2,"he did all he could but that was not enough i had to call back thursday got i tech.Edward ,he was great but i got confused on what he was doing,ask me a question i screwed up and I lost him as i didnot think we where finished,he did my password i gave to him then he got cut off Iguess then up came a new password 3 times.he was great sure like to converse with him again.gary day ",4
320305,19-JAN-12,18-JAN-12,Victoria,,fr,184.144.244.153,rboisvert001@sympatico.ca,14657512,000000122658942,5,4,,5
320306,19-JAN-12,18-JAN-12,Adam,,en,70.29.37.138,mkr99@sympatico.ca,14656028,000000122647150,5,5,Not a thing!!!,5
320307,18-JAN-12,17-JAN-12,Elsy,,en,67.70.130.173,glogeo.forrester@sympatico.ca,14637742,000000122636510,2,2,"I deeply resent having to talk to someone in San Salvador; Why don't you hire Canadians",2
320308,18-JAN-12,17-JAN-12,Tony,,en,64.228.94.63,ashok.parekh@sympatico.ca,14633832,000000122638038,5,5,,5
320309,18-JAN-12,09-JAN-12,Vikram Aditya,,en,50.100.149.123,g_hb@sympatico.ca,14539822,000000122433189,3,5,"send the modem to the right house the first time not the third time, and sign for the modem that they did not have to do",4
320310,18-JAN-12,17-JAN-12,Chenrup,,en,64.229.156.10,keither@bell.net,14639810,000000122622527,2,1,"The fella I spoke with was empathetic & understanding, & I don't have an Issue with him. The issue I have is that Bell does not offer UNLIMITED download & upload amounts, & the price that I must pay to get additional GB is absolutely rediculous!",1
320311,18-JAN-12,17-JAN-12,Rod,,en,174.88.33.128,g.lechner@sympatico.ca,14637300,000000122641404,5,3,,4
320820,18-JAN-12,17-JAN-12,Tathiana,,en,70.27.113.205,gnc.farrell@sympatico.ca,14637752,000000122640493,4,3,Not put me on hold for such long periods.  Although you are not asking me this the Tech came to my residence this p.m. and solved problem immediately and therefore your Tues p.m. Rep. did his job well.,4
320821,20-JAN-12,08-JAN-12,Stephane,,en,72.38.132.206,chrisdenholm@sympatico.ca,14529260,000000122411795,5,4,"I wanted to extend my contract that expires in April, but they couldn't do it until March.  That being said, the person I dealt with was the first person in a LONG time who has been able to answer my questions and give me what I want!  I wish I could speak with that person every time.

I have had a TON of problems in the past and it has really made me question my dedication to Bell.  I was at the point that I would rather pay more with a competitor than stick with Bell even though I have been a Bell customer for my whole life.",3
320822,20-JAN-12,19-JAN-12,Mohammed Wasay,,en,184.144.27.184,pierre.galiungi@sympatico.ca,14670534,000000122685269,4,4,,3
320823,20-JAN-12,19-JAN-12,Med Heni,,fr,184.145.210.154,asamman@sympatico.ca,14661528,000000122689838,4,4,"Je ne comprends pas pourquoi il a fallu changer mon mot de passe qui était pourtant bien identifié dans mon dossier
Bell.",5
320824,20-JAN-12,19-JAN-12,Sana,,en,65.92.113.121,carolyn_shaikin@sympatico.ca,14662574,000000122677141,3,2, Emails sent to my contacts that I didn't send. Racey ones. I wanted to know what to do. I was told just ignore it. My contacts got a second message. I got a message from windows which I followed hope it helps. I upgrades my security. The Help phone didn't seem to understand that my computer was sending them out without my knowledge. My computer had been compromised and I wasn't sure what to do.,4
320825,20-JAN-12,19-JAN-12,Denys,,en,76.69.138.54,john.burns6@sympatico.ca,14666872,000000122671269,2,3,The call to me could have been returned within the time promised. My biggest issue was I never received any idea of why the internet service was down and when it actually cam back online my land phone line stopped working.,1
320826,20-JAN-12,19-JAN-12,Grace,,en,184.144.11.93,mriddiford@bell.net,14669579,000000122673279,5,5,My only problem was that I had a little trouble hearing what Grace was saying. The phone line wasn't the best.,5
320827,20-JAN-12,19-JAN-12,Ashwini,,en,70.29.114.207,bobari@sympatico.ca,14662070,000000122677683,5,5,Nothing.,5
320828,20-JAN-12,19-JAN-12,Mohamed,,fr,70.29.194.169,jean-claude.simon@sympatico.ca,14666376,000000122681320,5,5,rien,5
320829,20-JAN-12,19-JAN-12,Ben Bourouba,,fr,184.144.239.124,francinette.theriault@sympatico.ca,14664708,000000122692687,5,4,,4
320830,20-JAN-12,19-JAN-12,Jose,,en,65.92.24.198,sheky@sympatico.ca,14672052,000000122669622,5,5,Nothing,5
320831,20-JAN-12,19-JAN-12,David,,en,184.144.152.228,jesseubdegrove@bell.net,14666536,000000122676203,2,1,The girl I was chatting with knew nothing about the product.,3
320832,20-JAN-12,19-JAN-12,Kathy,,en,142.158.180.176,doug.paddick@sympatico.ca,14664000,000000122692901,3,2,The last time your service reps said we needed a service on our computer it resulted in a bill to scan and look for probs! $65 later there were no issues!! Called bell you wouldn't cover the cost! Next rep asked why didn't Bell's last rep do what he did! How are we to know!!!!!!!!!!,1
320833,20-JAN-12,19-JAN-12,Alberto,,en,24.202.126.77,itolensky@sympatico.ca,14665926,000000122670194,5,4,,5
320834,20-JAN-12,19-JAN-12,Mohammed,,en,69.156.177.238,r__elliott@sympatico.ca,14670792,000000122687858,1,2,"More competent Tech's and call back if you say you will call back. Tech said he would call back in ""5"" minutes and never called back.",2
320835,20-JAN-12,19-JAN-12,Mary ruksana,,en,76.67.120.13,g___vallee6@sympatico.ca,14664822,000000122676042,4,4,,5
320836,20-JAN-12,19-JAN-12,Bryan,,en,174.91.44.162,hero1@sympatico.ca,14665620,000000122680826,5,5,I can't think of anything,5
320837,20-JAN-12,19-JAN-12,Aymen,,fr,70.30.188.152,richard.james@sympatico.ca,14671070,000000122694165,3,2,Impossibilité de me donner mon mot de passe que lui ne connaît pas,4
320838,20-JAN-12,19-JAN-12,Wassim,,fr,65.93.192.235,jeanfrancoisdugal@bell.net,14666424,000000122680155,4,5,Ne plus avoir de coupure,5
320839,20-JAN-12,19-JAN-12,Aquiles,,en,65.95.32.188,msilverstone@sympatico.ca,14669604,000000122693437,5,5,,5
320840,20-JAN-12,19-JAN-12,Souhir,,fr,174.92.157.150,sonia.baudelot@bell.net,14672286,000000122671080,1,1,je vais probablement changer de comp,1
320841,20-JAN-12,19-JAN-12,Hector,,en,70.29.94.160,cfortune@bell.net,14662670,000000122688669,5,5,,5
320842,20-JAN-12,19-JAN-12,Harjeeth,,en,174.91.93.169,am.jarvie@sympatico.ca,14661180,000000122672435,4,4,,5
320843,20-JAN-12,19-JAN-12,Denise,,en,50.101.40.187,mk.armstrong@sympatico.ca,14669364,000000122679073,4,4,,5
320844,20-JAN-12,19-JAN-12,David,,en,130.113.117.162,meloc@sympatico.ca,14669002,000000122672752,3,4,The promo that was offered to me after speaking to three different people could have been offered with the first interaction I had.,3
320845,20-JAN-12,19-JAN-12,Neha,,en,70.48.106.55,zgromala@sympatico.ca,14673764,000000122675446,4,4,,4
320846,20-JAN-12,19-JAN-12,Tony,,en,184.147.116.39,lidiarich@bell.net,14667990,000000122688223,1,1,Hire competent people. You know continuity when dealing with customers. ,1
320847,20-JAN-12,17-JAN-12,Cesar,,en,69.156.111.36,r.lachine@sympatico.ca,14643474,000000122641285,5,5,"Nothing, excellent service, very satisified",5
320848,20-JAN-12,17-JAN-12,Reina,,en,69.156.111.36,r.lachine@sympatico.ca,14643472,000000122641673,5,5,"Very friendly and helpful, very satisified with the service",5
320849,20-JAN-12,19-JAN-12,Sumithra,,en,174.89.55.129,lag@sympatico.ca,14667726,000000122672938,5,3,fix my problem immediately,5
320850,20-JAN-12,19-JAN-12,Steve,,en,74.15.244.114,gcktodd@sympatico.ca,14664986,000000122687147,4,3,Hi speed internet service is very poor considering the amount Bell charges. I feel my monthly rate is completely out of line with the service provided. Through this phone call the customer representative reduced my internet bill by $5/mo as I should have been all along as I have all my other services provided by Bell was was never offered the bundle rate.  Still vastly overpriced considering the service.,3
320851,20-JAN-12,19-JAN-12,Silvia,,en,64.231.182.18,nhyatt@sympatico.ca,14669792,000000122674201,5,5,,5
320852,20-JAN-12,08-JAN-12,Ronald,,en,74.15.245.208,tsusan@sympatico.ca,14535466,000000122411132,4,4,,4
320853,20-JAN-12,17-JAN-12,Kira,,en,207.164.79.5,tonyfats07@sympatico.ca,14645934,000000122619403,5,4,This time nothing . I was impressed with the quick time response,4
320854,20-JAN-12,19-JAN-12,Haley,,en,174.91.70.231,geri.g@sympatico.ca,14665080,000000122670041,3,3,"The name of the agent was ""Rose"".
Completely convince me that the prices quoted will be a reality.",4
320855,20-JAN-12,19-JAN-12,Kristen,,en,174.94.16.101,adruzcz@sympatico.ca,14660922,000000122679130,5,5,,5
320856,19-JAN-12,18-JAN-12,Rym,,fr,64.228.87.132,nelson.grenier@sympatico.ca,14656336,000000122644838,5,5,,4
320857,19-JAN-12,19-JAN-12,Maurice,,en,70.50.42.70,rkmsritchie@sympatico.ca,14657746,000000122669006,5,5,,5
321332,20-JAN-12,19-JAN-12,Lahouari,,en,174.94.31.120,dmiller009@sympatico.ca,14663882,000000122681900,5,5,,5
321333,20-JAN-12,20-JAN-12,Madhu,,en,70.26.52.157,mvbarone@sympatico.ca,14669666,000000122694740,4,4,,3
321334,20-JAN-12,19-JAN-12,Leslie,,en,70.27.62.72,joshuabear@sympatico.ca,14667004,000000122693121,5,5,"Supply a better router, an updated router. Your still in the stone age with a G router. I get my neighbors connection better than my own. ",2
321335,20-JAN-12,14-JAN-12,Wissem,,fr,67.55.71.208,pterio29@bell.net,14609394,000000122559726,5,4,,4
321336,20-JAN-12,19-JAN-12,Justin,,en,70.30.132.175,r.dolan@sympatico.ca,14670772,000000122676550,4,4,"I started my contact with Bell via online chat, the first person passed me to a second person within 5 minutes, the second person used the same cut 'n paste answers and phrases repeatedly (it became irritating), before telling me to call the 'loyalty dept.' and providing a number.  That number was the generic 'SURF' number and I was on the phone for a while before they finally brought someone on from the loyalty dept - it seemed like a lot of effort and time that could have been saved if I'd been able to talk to the right person earlier in the process.
Ultimately, the resolution was satisfactory, not perfect, but acceptable.  Considering the competitive offerings available, the Bell team was able to come up with an offer that was adequate to keep me as a customer for a while longer.  They were all polite and I appreciate that too.",5
321337,20-JAN-12,12-JAN-12,Silvia,,en,70.48.255.237,rmcsloy@sympatico.ca,14586750,000000122510107,5,5,Ihad difficulty  @ times hearing the person I was speaking with. She was vert atient with me.,5
321338,20-JAN-12,19-JAN-12,Leslee,,en,74.12.60.193,rayliz@bell.net,14670912,000000122673489,2,2,had more communication between accounting office and store.three months have passed  and I am not wholly satisfied with my statement,2
321339,20-JAN-12,19-JAN-12,Jose,,en,184.145.113.75,pmunson@sympatico.ca,14670628,000000122690332,5,4,,4
321340,20-JAN-12,19-JAN-12,Susy,,en,184.147.183.99,comeau.rally@sympatico.ca,14663082,000000122689563,4,4,Can't think of anything,4
321341,20-JAN-12,17-JAN-12,Suzon,,en,70.48.107.117,heybone@sympatico.ca,14638208,000000122640049,4,4,,4
321342,20-JAN-12,14-JAN-12,Wissem,,fr,67.55.71.208,lopez_elda@sympatico.ca,14607556,000000122568659,5,4,,4
321343,20-JAN-12,13-JAN-12,Nayeem,,en,70.50.20.97,jose004@sympatico.ca,14582358,000000122530746,4,4,,5
321344,20-JAN-12,19-JAN-12,Jose,,en,67.70.45.199,dtrainor@sympatico.ca,14664094,000000122687571,2,2,stop going to different levels of service on the 611 call Jose was fine on the call but the next level was impossible,
321345,20-JAN-12,18-JAN-12,Nelly,,en,70.31.13.132,k-lkwong@bell.net,14653760,000000122662585,5,4,Nothing at this time.,5
321346,20-JAN-12,18-JAN-12,Carlos,,en,70.31.13.132,k-lkwong@bell.net,14653762,000000122653042,5,4,Nothing at this time.,5
321347,20-JAN-12,18-JAN-12,Zee,,en,184.147.129.208,gjrodier@sympatico.ca,14651762,000000122651262,4,4,,4
321348,20-JAN-12,19-JAN-12,Srinivas,,en,206.108.148.158,brian.heeley@sympatico.ca,14662216,000000122675150,4,4,,3
321349,20-JAN-12,19-JAN-12,Brenda,,en,67.71.4.8,pamelamclarnon@bell.net,14670168,000000122693374,2,1,"Keep the jobs in CANADA and hire english speaking canadian citizens!!!!
Always on the phone with BELL way to long with must of the time not getting resolved.",1
321350,20-JAN-12,19-JAN-12,Abbey,,en,174.89.30.12,emandj@sympatico.ca,14664320,000000122674808,4,4,,4
321351,20-JAN-12,18-JAN-12,Andrea,,en,70.54.154.162,rennie.s@sympatico.ca,14657614,000000122656354,5,5,Everything was to my satisfaction,5
321352,20-JAN-12,17-JAN-12,Wissem,,fr,67.55.71.208,icantin@sympatico.ca,14625306,000000122614972,5,4,"tous est bien passé 
Merci Wissem",4
321353,20-JAN-12,17-JAN-12,Luis,,en,184.144.23.182,thomas.dwyer@sympatico.ca,14645798,000000122629637,5,4,no,5
321354,20-JAN-12,19-JAN-12,Hemavathi,,en,64.229.93.27,jamesnoel@sympatico.ca,14666170,000000122683202,5,5,Nothing!!!,5
321355,20-JAN-12,18-JAN-12,Ricardo,,en,65.93.205.98,timandcindy@sympatico.ca,14659468,000000122667414,1,1,"well i was told that a modum would be sent out and would arrive to my home in 1-2 days....after speaking to another Bell rep 2 days later i was told a report was never made to send out a modum ,,,not very good customer service",2
321356,20-JAN-12,17-JAN-12,Sandra,,en,174.95.6.185,ruzicka893@sympatico.ca,14644258,000000122619865,5,4,,3
321357,21-JAN-12,20-JAN-12,Med Wacef,,fr,184.148.218.47,solitaire59@bell.net,14685430,000000122709200,5,5,C'était excellent,5
321358,21-JAN-12,20-JAN-12,Eric,,en,50.101.227.15,t.squires@sympatico.ca,14685904,000000122710688,2,2,completed the task requested,3
321359,21-JAN-12,20-JAN-12,Ahmednur,,en,50.101.227.15,t.squires@sympatico.ca,14685906,000000122713343,2,2,test center to call back as they said they would after testing my line,3
321360,21-JAN-12,14-JAN-12,Med Amine,,fr,174.92.245.66,frederic.jenny@sympatico.ca,14605142,000000122555785,3,1,"retournée l'appel pour me dire qu l'on travaillais sur mon dossier , et / ou uqe la situation a été regler, meme s'il nous dise qu'il vont appeler sur 4 billet , je n'ai jamais eu de feedback ,meme si ceux ci etait fermé",2
321361,21-JAN-12,20-JAN-12,Tathiana,,en,64.229.184.5,mgfiest@bell.net,14682340,000000122701101,4,4,not mess up the first workorder,3
321362,21-JAN-12,20-JAN-12,Anusha,,en,74.14.158.36,pda1@sympatico.ca,14683518,000000122714727,5,5,"nothing, all was good",5
321363,21-JAN-12,20-JAN-12,Thorat,,en,174.95.65.154,t_mack@sympatico.ca,14685916,000000122696758,2,2,"While Thorat was patient, he did suggest that I may need to bring in help from outside to solve the problem. That I understood. I continued to seek information so that when that happened I would be well prepared. Later that day I called Bell again to vreify passwrds. Another agent asnwered those questions. I mentionned that I would need to call in someone from the Geek Squad to solve my unreslved issue and that agent suggested I turn WiFi On and Off again.That simple solution worked. I wish Thorat had suggested that.... Or did something else happen behind the scene that I do not know?",3
321364,21-JAN-12,19-JAN-12,Bochra,,fr,70.48.124.109,guyst@sympatico.ca,14665428,000000122675364,5,5,,4
321365,21-JAN-12,20-JAN-12,Zulfiquar,,en,64.231.86.222,j.earle@sympatico.ca,14679284,000000122720180,4,4,You could not have done much more.  The problem was with my lack of technical understanding.  Your representative was VERY patient,4
321366,21-JAN-12,20-JAN-12,Franssesca,,en,70.27.132.179,f.strelesky@sympatico.ca,14677840,000000122706590,5,5,nothing,5
321367,19-JAN-12,18-JAN-12,Kamel,,fr,69.156.86.136,geocloutier@sympatico.ca,14651589,000000122661600,5,5,,5
321368,19-JAN-12,10-JAN-12,Saber,,fr,66.131.31.8,mariepierre.jl@sympatico.ca,14556876,000000122458147,5,5,,4
321369,19-JAN-12,15-JAN-12,Lorie,,en,66.110.6.119,vivthorne@sympatico.ca,14619910,000000122577100,1,1,,4
319760,21-JAN-12,15-JAN-12,Justin,,en,70.53.45.157,tfonberg@sympatico.ca,14619566,000000122583303,1,1,"The phonecall I made to your care centre on Sunday was fine except that i was never told I would need to have a technician come to the house in order to take advantage of the new internet service I'd just agreed to.  I picked up voicemail on Wednesday and there was a message from Bell indicating that a technician would be coming that day between noon and 5.  I don't know when the message was left but I rarely check home voicemail because all I ever get there are telemarketing messages, so I didn't pick it up until it was too late.  

I called your care centre to tell them there was no way for me to be home that afternoon and we rescheduled the appointment for Friday between 5 and 9.  On Friday (yesterday), I left the office early to be here in time and sat waiting for the technician who never showed up.  I called your care centre at 9 last night but.... of course you're closed by then so I couldn't find out what was going on.  I spoke with one of your representatives this morning who confirmed that the appointment was scheduled for yesterday, was apologetic that someone hadn't shown up but then handed me off to speak with someone else - this other person told me that the appointment was never scheduled for Friday and that in any case, it was an ""outside job"".  No one needed to enter my house in order for me to take advantage of this new faster internet service.  Then he passed me to his supervisor at my request who told me that you DO need to come into my house and that the appointment was never scheduled for Friday anyway.  

Are you KIDDING ME Bell?  This is ridiculously poor service.  Particularly coming from an organization whose products and services aren't differentiated enough on their own to keep customers loyal.

I'll think about this over the weekend and will decide whether or not to switch my homephone, internet and wireless business over to Rogers or Telus or some combination thereof.  After what.... 30 years in total it seems a shame.  But perhaps the service will be better there.",1
319761,21-JAN-12,19-JAN-12,Ryan,,en,64.231.224.50,dogs2@sympatico.ca,14663906,000000122672631,4,4,"Although my experience with my call to customer sevice,unfortunately the reason for my call was to switch from Bell to another provider. The reason for this request is because I simply cannot afford the cost of doing business with Bell anymore. My last bill was very close to $180.00. My new provider has basically guaranteed that my future home phone and internet will not exceed $80.00 per month. I will be moitoring my new service when it gets activated very closely for dependability,service etc. If they are as good as they claim,it will make me even more confused as to the amount Bell charges. On the other hand,if they are not,I may very well be back with Bell as I really have not any complaints as to the quality of service I have received from Bell Canada.  Greg",3
319762,21-JAN-12,19-JAN-12,Luis,,en,76.68.92.103,ijsugden@bell.net,14665838,000000122691523,5,5,Nothing.,4
319763,21-JAN-12,20-JAN-12,Mukesh,,en,70.48.166.176,gabowes@sympatico.ca,14678158,000000122712522,5,5,Nothing that I can think of,5
319764,21-JAN-12,19-JAN-12,Aymen,,fr,65.94.66.133,yves-g.prefontaine@sympatico.ca,14673716,000000122678655,4,,"J'ai été obligé d'appeler trois fois de suite, plus une, une semaine auparavant, pour tenter de régler le problème. Je devrai changer mes filtres que je devrais recevoir sous peu. Je verrai mon niveau de satisfaction à ce moment-là...",4
319765,21-JAN-12,16-JAN-12,Manoj Sandra,,en,174.91.79.220,wendyeb@bell.net,14632268,000000122612349,5,5,,5
319766,21-JAN-12,21-JAN-12,Ana,,en,67.68.192.100,margaret.g_81@sympatico.ca,14681814,000000122720680,4,4,,4
319767,21-JAN-12,20-JAN-12,Reina,,en,70.54.81.29,scottparkes@sympatico.ca,14685070,000000122713086,5,5,nothing,5
319768,21-JAN-12,20-JAN-12,Sofien,,fr,74.15.157.159,monicyvan@bell.net,14682738,000000122719090,5,4,,5
319769,21-JAN-12,19-JAN-12,Lorrey,,fr,209.197.162.133,a1studiosmontreal@sympatico.ca,14660788,000000122677835,5,4,,2
319770,21-JAN-12,20-JAN-12,Colleen G,,en,69.156.29.224,wrightconnie@sympatico.ca,14686846,000000122708585,4,4,,4
319771,21-JAN-12,18-JAN-12,Janet,,en,204.101.237.139,va3nix@bell.net,14659748,000000122661319,5,5,janet was the best person i delt with and she should be reconized for outstanding service.,4
319772,21-JAN-12,20-JAN-12,Karla,,en,67.69.36.201,evans.bill@sympatico.ca,14677810,000000122710831,4,4,Answer the call with hello how can I help you,2
319773,21-JAN-12,10-JAN-12,Jason,,en,74.12.232.210,OHARAMOGO@sympatico.ca,14548142,000000122463983,5,4,offered unlimited internet,4
319774,21-JAN-12,20-JAN-12,Dinesh,,en,174.94.1.192,anne.wentzel077@sympatico.ca,14674770,000000122707976,1,1,"told me before I wasted 2and a half hrs. on the phone that the web site was down!!!!!!!!!!!
all my husband wanted to do was set up his own e-mail address!  It can't be that difficult.
Now we're told to wait 24-48 hrs. before the site is up to try all this again!
It took 2 technicians to decide all this nonsense.
There has to be a simpler way.

frustrated
Anne Wentzel",2
319775,21-JAN-12,20-JAN-12,Tarek,,fr,70.50.155.183,tvsproduction@bell.net,14686394,000000122707416,4,4,,5
319776,21-JAN-12,20-JAN-12,Stephen,,en,70.50.80.126,bigwinnie@sympatico.ca,14675356,000000122711726,4,5,,5
319777,21-JAN-12,20-JAN-12,Hassiba,,fr,74.15.148.73,c_rousseau@sympatico.ca,14675750,000000122696428,5,5,rien de plus,5
319778,21-JAN-12,20-JAN-12,Suresh,,en,70.24.114.211,jeneufeld@sympatico.ca,14679726,000000122702554,5,5,"This was my third call about the same problem (setting up an outside e-mail account on Windows Live). The problem was not with my outside e-mail service, but rather with the ""outgoing server"" information provided by Bell. The first two reps, while very friendly and helpful, could not resolve the problem. The third did it in one go. Greater consistency across the board would improve service.",4
319779,21-JAN-12,10-JAN-12,Ashish Prabhu,,en,64.229.187.178,mcmartha@sympatico.ca,14557208,000000122477185,4,4,The problem required three individual calls.  This agent recognized the problem right away and knew what to do,4
319780,21-JAN-12,20-JAN-12,Tshering,,en,76.67.96.193,joan.gingras@sympatico.ca,14680000,000000122704863,5,5,Had the technician sitting beside me!,5
319781,21-JAN-12,20-JAN-12,Denise,,en,69.158.53.126,jyamamoto@sympatico.ca,14680358,000000122700378,5,5,I was totally surprised with the great service.  The representative said she would order a new modem and it would take approx. 3 days to get it.  Much to my delight I got it the next day!  Thank you.,5
319782,21-JAN-12,19-JAN-12,Harathi,,en,70.49.158.165,drandall000@sympatico.ca,14664038,000000122672578,5,5,,4
319783,21-JAN-12,20-JAN-12,Hassiba,,fr,76.64.137.238,robert.laplante@sympatico.ca,14684502,000000122701631,3,3,,5
320312,18-JAN-12,17-JAN-12,Alex,,en,65.95.7.78,jim-mic@sympatico.ca,14639082,000000122626255,5,5,,5
320313,18-JAN-12,17-JAN-12,Soumia,,fr,70.53.157.110,pierm@bell.net,14643198,000000122627796,4,4,,3
320314,19-JAN-12,18-JAN-12,Marie,,en,70.24.175.140,rl.blouin@sympatico.ca,14657750,000000122645102,4,5,"Maybe, Send a confirmation e-mail.",4
320315,20-JAN-12,19-JAN-12,Zishan,,en,64.229.211.46,rock.taylor@sympatico.ca,14671330,000000122692721,2,1,Solve the problem!,3
320316,20-JAN-12,19-JAN-12,Melissa,,en,65.95.50.13,C_Tonello@sympatico.ca,14660496,000000122690999,2,1,Tell me why I'm being gouged by Bell for my Bundle package!,2
320317,20-JAN-12,19-JAN-12,Stephen,,en,74.14.152.171,vcanestraro@sympatico.ca,14673224,000000122672686,5,5,nothing,5
320318,21-JAN-12,20-JAN-12,Oscar,,en,70.31.52.14,banddbos@sympatico.ca,14675106,000000122714819,5,5,"No you covered every thing that i asked for


",5
320319,21-JAN-12,20-JAN-12,Mohamed,,fr,70.29.191.95,mgueri2@sympatico.ca,14682346,000000122709006,5,5,"Rien concernant cette appel, ce qui aurait pu ou du être fait c'est réglé mon problème dès la première fois et cet appel n'aurait pas été nécessaire.  J'ai du prendre 3 rendez-vous avant de pouvoir avoir un technicien qui se présente à mon domicile, les autres venait trop tôt malgré que je spécifiais à partir de qu'elle heure il y aurait quelqu'un à la maison et ensuite on avait le culot de me dire que je dois m'assurer d'être présent quand je prends un rendez-vous.  Donc l'appel concernant ce sondage fut pour finaliser les problèmes causé par un médiocre service à la clientèle reçu par les représentant avec qui j'ai eu à faire affaire avant celui-ci.",4
320320,21-JAN-12,20-JAN-12,Sharon,,en,70.50.44.234,tom.bonta@sympatico.ca,14686260,000000122702853,5,5,"nothing, Sharon was exceptional, she went out of her way to resolve my concern and I received an email summarizing what was done. Just perfect!",5
320321,21-JAN-12,20-JAN-12,Tony,,en,174.95.132.2,ko3ak@bell.net,14680740,000000122705224,4,4,,5
320322,21-JAN-12,11-JAN-12,Salvador,,en,65.95.49.148,c_cdove@sympatico.ca,14564298,000000122482854,5,5,"I had no problems with the service from the representative that i spoke with....however since that day....my internet has been fluctuating almost on a daily basis.  We can be on a device for hours or even minutes, than my wireless light has gone off, and we have to wait a few minutes, than all is fine again.  It is becoming quite annoying...especially for anyone playing a game online!",5
320323,21-JAN-12,20-JAN-12,Aymen,,en,69.156.2.154,llabelle@sympatico.ca,14681218,000000122719633,5,5,,5
320324,21-JAN-12,20-JAN-12,Partha,,en,184.147.24.247,anderleigh@sympatico.ca,14674620,000000122709077,5,5,The choice of English or French at the beginning was confusing.,5
320325,21-JAN-12,20-JAN-12,Marwen,,fr,70.52.100.15,ridlyn@sympatico.ca,14684412,000000122717830,5,4,,4
320326,21-JAN-12,20-JAN-12,William,,en,69.159.19.189,marcucv@bell.net,14681806,000000122696225,5,5,Nothing,5
320327,21-JAN-12,20-JAN-12,Lokeswaran,,en,70.53.50.238,jim.turner1@sympatico.ca,14679862,000000122705148,5,5,"My experience was competely satisfying and reassuring.

Please note that the email address you should use for communications with me is ediane.turner@sympatico.ca

Thank you.",5
320328,21-JAN-12,20-JAN-12,Cherine,,fr,74.14.210.71,rejean.n@sympatico.ca,14684270,000000122697739,4,4,,4
320329,21-JAN-12,20-JAN-12,Denise,,en,184.161.87.57,fescheberta@sympatico.ca,14677938,000000122700272,2,2,have someone with knowledge answer,4
320330,21-JAN-12,17-JAN-12,Mohammed,,en,184.147.182.76,frednkathy@sympatico.ca,14637244,000000122622982,5,5,Mohammed said he would call me and walk me through  to install new Rotor but he didn't. It's o.K. because the nice bell guy delivered and installed in 10 min. Thanks.,5
320331,21-JAN-12,20-JAN-12,Atoiya,,en,205.210.159.253,b.tinkler@sympatico.ca,14675056,000000122698892,5,5,,5
320332,21-JAN-12,20-JAN-12,Med Heni,,fr,174.93.180.147,jocelyne022@sympatico.ca,14680026,000000122703090,2,3, Obtenir s.v.p. les services d'une   personne plus patiente et qui parle  mois vite   dans un français mieux articulé...Ce serait beaucoup plus apprécié.,
320333,21-JAN-12,20-JAN-12,Reina,,en,174.92.91.154,dinbert@sympatico.ca,14677122,000000122719515,4,3,The problem is very complex - my internet usage is very high for the current month for no known reasons... Bell will be able to monitor the situation in the futur...,5
320334,21-JAN-12,20-JAN-12,Tony,,en,70.27.113.36,alan.morton@sympatico.ca,14674396,000000122696045,4,4,,5
320335,21-JAN-12,20-JAN-12,Atoiya,,en,184.145.68.8,jessel@bell.net,14679774,000000122699820,5,5,we were completely satisfied thank you,5
320336,21-JAN-12,20-JAN-12,Luis,,en,70.26.35.251,miga007@sympatico.ca,14682486,000000122696634,5,5,,5
320337,21-JAN-12,20-JAN-12,Liza,,en,184.147.213.221,joe-marsy@sympatico.ca,14680038,000000122705234,5,4,,5
320338,21-JAN-12,20-JAN-12,Vincent,,en,70.54.134.63,gwupjohn@sympatico.ca,14678702,000000122708707,4,4,,5
320339,21-JAN-12,20-JAN-12,Colleen G,,en,74.15.98.252,mickrich@sympatico.ca,14682478,000000122703367,5,4,,4
320340,21-JAN-12,20-JAN-12,Abderrahmen,,fr,174.93.244.139,mjsgshanny@bell.net,14682640,000000122710610,5,5,,5
320341,21-JAN-12,20-JAN-12,Bob,,en,67.68.45.216,jsmith1232@bell.net,14680264,000000122700112,5,5,CANNOT THINK OF ANY IMPROVEMENT,5
320342,21-JAN-12,20-JAN-12,Jose,,en,70.30.133.27,mgwaterhouse@sympatico.ca,14682348,000000122711774,5,5,,5
320343,21-JAN-12,20-JAN-12,Arun,,en,184.148.114.225,jsmith1@sympatico.ca,14680266,000000122711607,4,5,It is very difficult to understand someone with a very distinct accent.Your agents should be able to speak the language in a clearer manner. The agent was very nice but difficult to understand.,
320344,21-JAN-12,20-JAN-12,Rufus,,en,70.26.126.245,anthony.allevato@sympatico.ca,14674802,000000122706180,5,5,customer service was excellent in solving the problem,5
320345,21-JAN-12,17-JAN-12,Aqeel,,en,76.64.56.234,maureenshortt@sympatico.ca,14641548,000000122628035,4,5,,4
320346,21-JAN-12,20-JAN-12,Ron,,en,70.31.101.241,alysonivany@sympatico.ca,14674546,000000122714872,5,5,I was very satisfied with the conversation and he volunteered helpful  information for me. ,4
320347,19-JAN-12,18-JAN-12,Robert,,en,174.95.18.103,cbkm388@sympatico.ca,14649084,000000122647973,5,5,,5
320348,19-JAN-12,11-JAN-12,Emmanuel,,en,76.65.61.218,austin19@sympatico.ca,14563448,000000122487468,5,5,,4
320349,19-JAN-12,18-JAN-12,Wissem,,en,69.156.95.171,christmas_baby@sympatico.ca,14649338,000000122663689,5,4,,5
320350,19-JAN-12,18-JAN-12,Danielle,,en,76.65.61.218,austin19@sympatico.ca,14648072,000000122644608,5,5,,4
320351,19-JAN-12,10-JAN-12,Welid,,en,70.53.155.134,flora.d09@sympatico.ca,14552366,000000122474027,5,5,nothing..welid helped with everything i asked he did a very good job i was very satisfied..thank you ,5
320352,19-JAN-12,14-JAN-12,Loyda,,en,174.95.203.98,mpkay@bell.net,14608624,000000122558053,5,5,Everything was satisfactory.,5
320353,19-JAN-12,18-JAN-12,Houssem,,fr,74.14.211.190,jxll@sympatico.ca,14653752,000000122655296,2,5,rien de plus,4
320354,19-JAN-12,18-JAN-12,Cara,,en,184.146.157.119,lsobol3357@sympatico.ca,14654886,000000122655869,5,5,,5
320858,20-JAN-12,19-JAN-12,Diedra,,en,174.95.137.82,bunky007@sympatico.ca,14662342,000000122678441,5,5,Nothing.,5
320859,20-JAN-12,19-JAN-12,Eleanor,,en,174.88.101.175,ht.sauer@sympatico.ca,14665736,000000122677720,5,5,This call was customer service as it should be. Clone that person and you will allways be a winner.,5
320860,20-JAN-12,19-JAN-12,Susan,,en,76.64.77.223,mile.skrba@sympatico.ca,14669264,000000122672268,4,4,,3
320861,20-JAN-12,19-JAN-12,Ousmane,,fr,65.94.3.113,bclevesque@sympatico.ca,14661784,000000122674655,3,3,Avoir plus de d'informations lors de vos promotions afin d'alléger ma facture au total de mes 4 services avec Bell.  ,3
320862,20-JAN-12,19-JAN-12,Mohammed,,en,184.147.21.244,k.henkel@sympatico.ca,14667216,000000122686528,4,,"I'm always surprised at how poor the sound quality is ---yesterday it sounded like the other person was on the end of a wind tunnel. And Bell is a telephone company??????
I couldn't answer the questions above properly as I need more time to see  if the problems are resolved.
",3
320863,20-JAN-12,18-JAN-12,Sushil,,en,74.12.60.148,herbnicholson@sympatico.ca,14652196,000000122652918,5,4,,5
320864,20-JAN-12,19-JAN-12,Ben Mahmoud,,fr,184.148.249.56,guy.loiselle@sympatico.ca,14665408,000000122673205,5,5,Rien,5
320865,20-JAN-12,19-JAN-12,Denise,,en,174.95.194.169,jclloyd@sympatico.ca,14666332,000000122683651,5,4,,5
320866,20-JAN-12,19-JAN-12,Herbert,,en,69.158.169.59,jamescummins@sympatico.ca,14666164,000000122694253,4,4,"Nothing; I was quite happy with the results.",5
320867,20-JAN-12,19-JAN-12,Luis,,en,69.156.49.216,pcvan@sympatico.ca,14670364,000000122674240,4,4,,4
320868,20-JAN-12,16-JAN-12,Gopinath,,en,70.26.142.158,bhaase@sympatico.ca,14621638,000000122598490,5,5,,5
320869,20-JAN-12,17-JAN-12,Jamila,,fr,184.148.207.241,carolelivre@sympatico.ca,14634864,000000122622219,5,5,,5
320870,20-JAN-12,19-JAN-12,Maria,,en,174.91.9.201,Katharn@sympatico.ca,14660620,000000122685168,3,3,Fixed the problem while I was on the phone,4
320871,20-JAN-12,19-JAN-12,Majdi,,fr,74.15.156.209,danygingras@sympatico.ca,14663396,000000122689980,5,5,rien!!!,5
320872,20-JAN-12,18-JAN-12,Djouaihia,,fr,76.71.236.139,pierre.dumouchel@sympatico.ca,14657066,000000122645228,3,3,"L'appel que j'ai logé était pour résoudre le fait que mon modem ne faisait pas la connexion internet - après avoir essayé le ""reset"" plusieurs fois et transféré la résolution du problème au niveau technique, on m'a indiqué qu'il fallait qu'un technicien passe chez moi. Mais vers la fin de la journée, avant qu'on me rappelle pour prendre rendez-vous le modem s'est reconnecté à l'internet - il semble donc que le problème n'était pas mon modem, mais plutôt qu'il y avait panne avec le/les serveur/s Bell.
Il faudrait donc que Bell améliore son système d'information concernant les pannes du réseau et/ou des serveurs, plutôt que de faire perdre le temps des clients et des conseillers - si on m'avait indiqué dès que j'ai logé l'appel qu'il y avait panne, j'aurais tout simplement que ça revienne et ni moi ni le conseiller auraient ""ziconné"" comme des cons! ",4
320873,20-JAN-12,19-JAN-12,Rashika,,en,70.29.0.51,terry_simmons@sympatico.ca,14672828,000000122676911,1,1,she kept telling me to go on bell.ca and i already did that and didnt find an answer,3
320874,20-JAN-12,19-JAN-12,Charles,,en,50.100.44.84,komolmizan@sympatico.ca,14667566,000000122688692,5,5,,5
320875,20-JAN-12,19-JAN-12,Ajay,,en,174.89.130.202,lockhart.wayne@sympatico.ca,14668142,000000122684223,5,5,can't think of any,5
320876,20-JAN-12,19-JAN-12,Aqeel,,en,174.88.17.54,d.rosenthal@sympatico.ca,14663264,000000122691917,5,1,I am afraid nothing at your end could have been done.,5
320877,20-JAN-12,19-JAN-12,Radhika,,en,70.50.109.208,giffordbarnes@bell.net,14665134,000000122689772,5,3,"at first it did not seem as if we were making any head way,but much later in the evening all system was on,and working. I am still wanting to have full assurance I am on a secure connection",4
320878,20-JAN-12,19-JAN-12,Khaoula,,fr,174.93.220.227,ltouchette@sympatico.ca,14668264,000000122672262,5,5,,5
320879,20-JAN-12,19-JAN-12,Ghislain,,en,184.145.107.79,mpdk.kat@sympatico.ca,14669554,000000122687060,4,4,,4
320880,20-JAN-12,19-JAN-12,Celina,,en,69.156.177.199,mkalmats@sympatico.ca,14669366,000000122693433,4,4,,4
320881,20-JAN-12,19-JAN-12,Ajay,,en,65.92.2.121,susan.innes@sympatico.ca,14672588,000000122677968,5,5,"Nothing, I didn't have to wait for once, the technician understood me and the problem was resolved quickly.",5
320882,20-JAN-12,10-JAN-12,Omar,,fr,174.93.148.74,jean-marc_faubert@sympatico.ca,14554314,000000122462148,1,1,"j'ai tléphoné pour faire l'installation des services de sécurité de Bell sur mon nouveau ordinateur,   Après l'installation je n'étais plus capable de fermer l'ordinateur normalement.  J""ai dû payer 75 $ plus taxes pour réparer le tout.  Le spécialiste de Comtech m'a dit que soit vos logiciels sont pas compatibles avec Windows & (professionelle) soit que l'intallation a été mal faire ?????",2
320883,20-JAN-12,19-JAN-12,Kali,,en,76.69.8.10,rohanlon@sympatico.ca,14671376,000000122673859,5,4,No Kali was Great,4
320884,20-JAN-12,19-JAN-12,Casey,,fr,70.55.135.206,flocampeau@sympatico.ca,14664642,000000122683464,4,5,rien,5
320885,20-JAN-12,10-JAN-12,Salvador,,en,76.70.74.138,klepple@sympatico.ca,14555522,000000122458638,5,5,Nothing,5
320886,20-JAN-12,19-JAN-12,Charles,,en,64.229.83.116,rforgot@sympatico.ca,14671040,000000122686282,5,5,nothing,5
320887,20-JAN-12,12-JAN-12,Gilberto Jose,,en,174.91.95.236,daladok@sympatico.ca,14578752,000000122530420,5,2,Onsite technician never showed up. I still have my intermittent Internet connection loss with the new modem/router installed.,
320888,20-JAN-12,15-JAN-12,Rene Jose,,en,184.147.191.32,cpm5@bell.net,14613350,000000122576165,5,5,"Not a thing! I have never had such a good experience with a technician over the phone. He was patient and very helpful. Our phone connection was disrupted and he e-mailed right away and said he would call back in 5 minutes. And he did. I have already been telling people how completley satisfied I was when we were getting hooked up on Bell internet. Thank you for being so very helpful. It's nice, in this day and age.",5
320889,20-JAN-12,17-JAN-12,Sana,,en,184.144.36.150,nicole.wallace@sympatico.ca,14642520,000000122623394,4,4,She Answered my question and helped me solve my prblem effectively and efficently.,4
320890,20-JAN-12,19-JAN-12,William,,en,70.49.19.60,cryan005@sympatico.ca,14663194,000000122670263,1,2,"It would have been better if the rep actually seemed like they cared about the issues we were having and empathized a bit. He seemed rushed and wanting to get off the phone. 

Also we asked about a credit for the fact that we would be without the service that we pay for (internet) for several days  and he told us to call customer service. It would have been a better experience if he could have handled that or transferred our call to someone that could.

The experience seemed to me that Bell doesn't care.",1
320891,20-JAN-12,19-JAN-12,Rocco,,en,70.24.248.56,pbauco@sympatico.ca,14670340,000000122673505,5,5,,5
320892,20-JAN-12,17-JAN-12,Tony,,en,67.71.20.43,imcrae@bell.net,14638390,000000122620408,,2,,
321370,19-JAN-12,18-JAN-12,Anis,,fr,174.95.221.252,raymond7265@bell.net,14657496,000000122650097,5,5,"Je remercie fortement l'agent qui a répondu à ma demande, Il a été d'une patience exemplaire et d'une courtoisie qui m'a fortement impressionné.
J'espère qu'il restera longtemps à votre service.   Encore Merci.",5
321371,19-JAN-12,18-JAN-12,Yousri,,fr,76.67.179.25,jsauve@sympatico.ca,14653636,000000122657482,5,5,,5
321372,19-JAN-12,13-JAN-12,Hassen,,fr,67.71.168.105,marc.massicotte034@sympatico.ca,14596770,000000122547858,1,1,"Créer une deuxième adresse dans mon compte sympatico QUI FONCTIONNE!!!
Or elle ne fonctionne pas après avoir passé plus d'une heure au téléphone et avoir parlé à trois techniciens.... ",
321373,19-JAN-12,17-JAN-12,Florence,,en,70.48.170.59,michelle.vezeau@sympatico.ca,14641880,000000122633945,5,4,nothing,4
321374,19-JAN-12,17-JAN-12,Casey,,en,64.231.250.216,rkghelani@sympatico.ca,14643936,000000122619322,4,4,"Your rep,Casey tried all he could.",5
321375,19-JAN-12,18-JAN-12,Joe,,en,74.15.1.136,aline1@sympatico.ca,14647604,000000122667689,5,5,Nothing,5
321376,19-JAN-12,18-JAN-12,Houcem,,fr,184.144.242.26,sylvainfauchon@sympatico.ca,14659156,000000122665815,1,1,comprendre ma langue ,1
321377,19-JAN-12,18-JAN-12,Stephan,,en,174.95.134.213,jtimmerman@sympatico.ca,14653662,000000122667992,4,4,Not have the problem happen in the first place,3
321378,19-JAN-12,18-JAN-12,Nancy,,en,70.26.136.2,lysol@sympatico.ca,14654980,000000122643773,5,5,,5
321379,19-JAN-12,18-JAN-12,Andy,,en,184.144.130.170,aghouston@sympatico.ca,14647374,000000122645785,5,,Not sure it's an issue Bell can solve.,5
321380,21-JAN-12,19-JAN-12,Max,,en,65.94.100.128,karen.dryden@sympatico.ca,14667268,000000122681435,4,3,"The technicians on the telephone call appeared to be very thorough and knowledgable. Unfortunately the next step required a visit to our home by a technician. That was very disappointing. 

Either the field technician was unaware of the remote diagnostic results or chose to ignore them. He refused to listen to our description of the issues and proceeded to try to justify re-wiring the home rather than test and correct the lack of signal strength to the home. It is doubtful that he is competent to support internet issues as he did not recognize the 2Wire modem supplied by Bell and argued that it could not be the modem used. 

Our confidence in his capability was additionally weakened when he tried to state that the lack of signal strength to the modem was caused by there being ""too many"" computers in the house. He had observed one laptop in addition to the desktop computer attached to the modem by ethernet.

Bottom line, Bell failed to solve the issue of poor internet connectivity.",1
321381,21-JAN-12,20-JAN-12,Stephanie,,en,64.229.36.6,mccue@sympatico.ca,14682174,000000122698498,5,5,"Stephanie was super to deal with, she took her time and actually got my Bell account straightened out, something I wasn't calling about! She was articulate, understandable, Canadian and for the first time with Bell I felt that some one cared!
You would be hard pressed to replace her!",4
321382,21-JAN-12,20-JAN-12,Ahmed,,fr,174.89.91.249,alafontaine001@sympatico.ca,14674380,000000122715421,5,4,,4
321383,21-JAN-12,20-JAN-12,Amany,,fr,174.93.223.27,Richard.Boulais0001@sympatico.ca,14674078,000000122706759,5,5,,5
321384,21-JAN-12,20-JAN-12,Ayesha,,en,65.92.198.3,bstmartin@sympatico.ca,14675662,000000122706114,5,5,"Nothing.
 Your techician was great, patient and knowledgable. She ensured everything was perfect before signing off. I have already recommended bell to my friends as a result",5
321385,21-JAN-12,19-JAN-12,Karen,,en,70.30.151.12,dblouin-peters@sympatico.ca,14663516,000000122675461,5,5,,5
321386,21-JAN-12,20-JAN-12,Edwin,,en,69.158.85.8,lindam.roy@sympatico.ca,14681148,000000122703080,4,5,"Have the area technician who checks conection problems come on to the line first.  I went through the same sequence of events , 5 times until the connective technician came on.  all very pleasant but perhaps her stepping in earlier might have shortened the time spent on rectifiying the situation. ",5
321387,21-JAN-12,20-JAN-12,Cesar,,en,67.71.1.41,pliptrott@sympatico.ca,14683774,000000122717641,2,1,"the technician that was helping me did not understand Macintosh computers,and my problem has not been solved",2
321388,21-JAN-12,20-JAN-12,Garry,,en,174.93.112.98,robert.moskaluk@sympatico.ca,14684508,000000122696692,5,5,,5
321389,21-JAN-12,20-JAN-12,Karingula,,en,65.93.106.25,jasob@bell.net,14679502,000000122712152,4,3,I did not make it clear what I needed to know so the reason I was not completely satisfied is my fault! ,4
321390,21-JAN-12,20-JAN-12,Jordan,,en,174.92.70.129,joe.lucchetti@sympatico.ca,14680044,000000122711213,5,5,not a thing,5
321391,21-JAN-12,17-JAN-12,Badreddine,,fr,74.15.126.98,majeanne5@sympatico.ca,14641142,000000122629552,4,4,,5
321392,21-JAN-12,20-JAN-12,Med Wassim,,fr,174.89.220.180,laska@bell.net,14680920,000000122719505,5,1,,5
321393,21-JAN-12,20-JAN-12,Haythem,,fr,184.148.242.220,jfo.design@sympatico.ca,14679800,000000122719538,4,2,Bin ont ma juste dit que la demande avais été donner a la centrale alors sa réglais pas la situation... Quoi que j'ai su pa rla suite que le problème étais sypmpatico.ca et hotmail alors oui j'ai eu ma réponse mais pas de sympatico...,5
321394,21-JAN-12,20-JAN-12,Hector,,en,174.92.105.167,rob8668@sympatico.ca,14684472,000000122704461,5,5,THANKS FOR THE HELP,5
321395,21-JAN-12,19-JAN-12,Grace,,en,66.176.128.144,gerfran@sympatico.ca,14665078,000000122680657,1,1,Fix the problem I had and still have,4
321396,21-JAN-12,22-NOV-11,Salim,,fr,70.26.203.162,aubry@bell.net,14057704,000000121420061,4,3,"vous faite beaucoup derreure sur vos facture,et pour le temps passer avec vous a regler les problemes,On parles des heures,vous ne donner jamais de credit suite a vos erreure,vous admeter vos erreure mais vous donner aucune compensation en retour je vous appel a tous les mois cest vraiment désagreable",2
321397,21-JAN-12,20-JAN-12,Luis,,en,70.55.50.175,doug.dorscht@sympatico.ca,14677294,000000122712117,5,5,,5
321398,21-JAN-12,18-JAN-12,Sudheer,,en,65.94.65.131,langburt@sympatico.ca,14654332,000000122662129,2,1,My problem was not resolved for two days,4
321399,21-JAN-12,20-JAN-12,Helenpearl,,en,70.31.64.177,sandy.grigg@sympatico.ca,14684970,000000122709773,5,5,The person providing the service needed to either speak louder or be in a quieter location.,5
321400,21-JAN-12,20-JAN-12,Salvador,,en,70.49.159.82,thegrays41@sympatico.ca,14686114,000000122697828,3,5,The service man that came to our house was wonderful. I was a little put out with the fact that Salvador put down the first girl that I had spoke to in the morning. It wasn't very professional if you ask me!,4
321401,21-JAN-12,20-JAN-12,Sandra,,en,74.15.248.51,fredticknor@sympatico.ca,14678110,000000122704119,5,5,"Given me equal download limit, before overcharge, to what I have in the service you are discontinuing.",5
321402,21-JAN-12,18-JAN-12,Chantal,,en,65.93.178.222,targos@sympatico.ca,14659252,000000122649564,5,5,,5
321403,21-JAN-12,20-JAN-12,Ridha,,fr,67.68.6.160,colibrie@bell.net,14676408,000000122718409,5,5,,5
319784,21-JAN-12,20-JAN-12,William,,en,76.69.133.152,rg.watson@sympatico.ca,14684314,000000122703676,3,4,"A great deal of trouble understanding technician. He knew what to do to solve my problem, but I couldn't understand what he was telling me to do. However, this is an ongoing problem. We did get through it and my problem WAS solved.",3
319785,21-JAN-12,20-JAN-12,Susy,,en,70.24.177.155,famoustek@sympatico.ca,14677863,000000122707064,5,5,,5
319786,21-JAN-12,20-JAN-12,Salvador,,en,184.146.73.175,auriel.jones@sympatico.ca,14674998,000000122703042,5,5,nothing,5
319787,21-JAN-12,18-JAN-12,Ali,,en,70.53.84.81,kjmcginty@sympatico.ca,14654100,000000122652592,5,5,,5
319788,21-JAN-12,20-JAN-12,Edward,,en,76.71.91.116,dcossitt@sympatico.ca,14676862,000000122700680,1,1,"I have lost track of which call this was to your company.  Suffice it to say, I have spent about 3 hours with your reps which is 3 hours of my life I will never get back.  No, the problem was not fixed.  ",1
319789,21-JAN-12,16-JAN-12,Myriam,,fr,76.64.86.46,melodie.claire@sympatico.ca,14628256,000000122591891,4,4,je suis tres satistaite de vous ,5
319790,21-JAN-12,20-JAN-12,Vincent,,en,76.71.91.116,dcossitt@sympatico.ca,14676864,000000122699568,1,1,"The problem continues - into week 2 now.  I had to spend another hour today with one of your reps trying to get the same problem fixed though you assured me this morning it was fine.  No, I am not happy and it would appear ""Bell Customer Care"" is an oxymoron.  I don't believe anyone at the Bell organization gives two craps about my insignificant Internet outages.",1
319791,21-JAN-12,20-JAN-12,Suraj,,en,70.29.112.153,gord-mary.pickford@sympatico.ca,14678538,000000122715068,5,5,Nothing. It was great!,4
319792,21-JAN-12,20-JAN-12,Rajesh Kumar,,en,70.49.157.160,mrs.eb@sympatico.ca,14682822,000000122698945,4,4,,5
319793,21-JAN-12,20-JAN-12,Andrew,,en,74.15.251.144,jd.wilhelm@sympatico.ca,14679592,000000122710859,5,5,Andrew was excellent. He resolved my inquiry about the Turbo Hub.,5
319794,21-JAN-12,17-JAN-12,Padala,,en,184.146.64.135,lilaflamme@bell.net,14640492,000000122640333,5,5,nothing,5
319795,21-JAN-12,20-JAN-12,Naveen,,en,207.164.79.22,newtonsh@sympatico.ca,14682970,000000122717507,5,5,"Nothing. I asked Naveen to speak slower so that I could understand his accent.he apologized and after that it was fine. He was patient as my computer skills aren't  the best and was very helpful. I complimented him on his grasp of english, both written and spoken.",3
319796,21-JAN-12,18-JAN-12,Divya,,en,76.64.78.229,teresacruz@sympatico.ca,14659294,000000122647237,4,3,,4
319797,21-JAN-12,15-JAN-12,Michel,,fr,64.228.228.22,danielmicheline@sympatico.ca,14613492,000000122584285,5,5,,1
319798,21-JAN-12,18-JAN-12,Taoufik,,fr,67.70.100.250,robert_d@sympatico.ca,14657830,000000122662255,5,5,Rien de plus,5
319799,21-JAN-12,18-JAN-12,Taoufik,,fr,67.70.100.250,robert_d@sympatico.ca,14657832,000000122663377,5,5,Rien de plus,5
319800,21-JAN-12,20-JAN-12,Arthur,,en,74.15.247.26,4olearys@sympatico.ca,14673828,000000122712048,1,1,not talk to me like I am stupid and realize that I know what I am talking about when I say we have wi-fi reciever on the ROOF !!,
319801,21-JAN-12,20-JAN-12,Thomas,,en,76.69.15.32,splatman@sympatico.ca,14685506,000000122706565,5,5,He was great,5
319802,21-JAN-12,20-JAN-12,David,,en,174.88.123.158,ellen-les-varhelyi@sympatico.ca,14677632,000000122700110,4,4,,4
319803,21-JAN-12,20-JAN-12,Paula,,en,70.27.41.235,pcurti@sympatico.ca,14683516,000000122707930,,2,"I firstly called the phone dept with regards to increases in price that bell automatically does because it can. I was told by a representative that came to our home early part of december to call bell and speak to the loyalty dept since I have 3 products and I would get a 10.oo off.  Unfortunately that does not apply to me because i am already getting 5.00 off??? So asked the representative to put me through to the internet but was told NO he could not do that so again i had to wait over 10 minutes to talk to a representative there.  I find it ridiculous that bell can automatically increase prices on all products I use through them. 2.00 phone, 2.00 internet and 3.00 tv, so their discounts mean nothing if they go ahead and make increases as they do.  ",2
319804,21-JAN-12,20-JAN-12,Matthew,,en,74.15.247.26,4olearys@sympatico.ca,14673830,000000122718773,3,3,this fellow understood rural service and checked what he could.  We were without internet all of yesterday.  Today is appears to be working.  Obviously the problem was with the signal from your tower.,3
319805,21-JAN-12,20-JAN-12,Aidin,,en,66.225.147.161,abalint@sympatico.ca,14674174,000000122714335,5,5,"To reduce the wayting time on the phone line, when we need costumer srvice.",5
319806,21-JAN-12,20-JAN-12,Georges,,fr,76.71.170.211,ldecarie@bell.net,14680986,000000122707679,3,5,Un peu plus d'empathie ,4
319807,21-JAN-12,15-JAN-12,Rym,,fr,64.228.228.22,danielmicheline@sympatico.ca,14613494,000000122580696,1,1,"Très incompétantes...Elle et son supérieure immédiat ont démontré une très grande incompétance. Elles nous ont démontré que les clients sont très peu importants pour elles. Changez votre nom pour Bell international... Quand on se fait répondre en Tunisie et ailleurs hors Canada, il y a une très grande incompréhension, on nous a fait faire des choses inutiles qui ont agravé notre problème et suite à cet appel nous avons dû appeler notre technicien en informatique pour pouvoir réinstaller le modem qu'elles nous avait fait effacer. Encore une fois, elles nous disaient que c'était notre ordinateur qui avait un problème et qu'il fallait changer notre modem. Chose qui était fausse. Après plus d'une heure d'incompétence nous avons dû rappeler et pas nous n'avons pas plus régler notre problème. Cela a pris 4 heures de notre patience pour régler un problème, alors qu'il  a été réglé en seulement 2 minutes lors de notre dernier appel en sol canadien. ",1
319808,21-JAN-12,20-JAN-12,Diana,,en,70.27.44.163,vandfam@sympatico.ca,14686470,000000122716951,5,4,I was hung up on twice before I spoke to someone who could help me.,3
319809,21-JAN-12,20-JAN-12,Isabelle,,en,50.100.121.219,tony.bernola@sympatico.ca,14686276,000000122697719,4,4,,4
319810,21-JAN-12,11-JAN-12,Ameer,,en,174.88.15.239,jamesjane@bell.net,14568040,000000122492605,4,5,"I feel that I was served well,and the patience of the person I was dealing with was most generous. Thank you.",4
319811,21-JAN-12,20-JAN-12,Edwitch,,en,70.50.131.243,tothm@sympatico.ca,14686290,000000122718354,3,2,Nothing. it was trail and error.,5
319812,21-JAN-12,20-JAN-12,Kevan,,en,70.50.131.243,tothm@sympatico.ca,14686292,000000122719036,5,5,"Took a great deal of time, very thorough and VERY much appreciated.",5
319813,21-JAN-12,20-JAN-12,Naveenkumar,,en,184.145.52.192,freire1@sympatico.ca,14678116,000000122715528,4,4,,5
319814,21-JAN-12,20-JAN-12,Elsy,,en,70.49.242.5,lavender46@bell.net,14680962,000000122720209,5,5,There appeared to be problems with the Bell internet setup program which Elsy patiently helped me with.,5
319815,21-JAN-12,15-JAN-12,Eliena,,en,69.158.167.177,marjoriedowdell@bell.net,14616960,000000122580056,2,2,please take the french out of my email because I can't read french or speak it. ,4
320355,19-JAN-12,17-JAN-12,Jason,,en,69.159.8.160,l.j.greco@sympatico.ca,14640178,000000122618208,5,5,,5
320356,19-JAN-12,16-JAN-12,Jose,,en,69.159.64.45,barbandgord@sympatico.ca,14621394,000000122607415,5,5,,5
320357,20-JAN-12,19-JAN-12,Grace,,en,69.158.181.174,ross.smith2@sympatico.ca,14671468,000000122676049,4,4,Not sure whether I got the most out of the service.,4
320358,20-JAN-12,19-JAN-12,Cherif,,fr,69.158.12.61,adel.kailali@sympatico.ca,14660896,000000122694462,5,5,,5
320359,20-JAN-12,10-JAN-12,Monica,,en,216.209.146.25,julielist@bell.net,14555114,000000122454711,1,2,Completed the re-activation complete with security services which I still haven't been able to resolve with Bell,1
320360,20-JAN-12,19-JAN-12,Oussema,,fr,70.30.182.36,isabelle.proulx@bell.net,14665902,000000122680299,4,1,,4
320361,20-JAN-12,19-JAN-12,Karen,,en,70.29.31.95,bbsarchitect@sympatico.ca,14661774,000000122685264,5,5,nothing,5
320362,20-JAN-12,18-JAN-12,Abderrahmen,,fr,70.30.227.170,beland_39@sympatico.ca,14648310,000000122661530,5,5,Rien de plus,5
320363,20-JAN-12,19-JAN-12,Jessica,,en,65.92.189.232,gtrowland@bell.net,14665376,000000122670887,4,4,"Jessica ended up resolving our Internet problem.  So her service was very good.  It was everything that went before that was the issue.

Processed our ""Move"" from the beginning.
1)Internet dept. did not acknowledge our house as it was a ""newly built"" house.
2) Said 'wait' until we move in to process the change
3) When moved in, called and arranged for installation and appointment made.
4) In the process, your Internet Dept. decided we just ""need to plug"" in the modem etd.  **No one called to say the technician would not be coming!**  I had to call to find out what was happening.
5) My service was ""Cancelled"" instead of transferred or changed which ended up in our email accounts being made unaccessible.  I had to get angry to have the ""cancellation"" removed and changes made to the original account (which is what should have been done in the first place)!
6)Still did not have Internet service and a technician had to come anyway.  Discovered we did not have a phone jack and the technician put one in and then we had Internet Service.

This is not a reflection on Jessica as she resolved our issue.  However, your Internet Department needs to be more customer oriented.  They need to explain what will happen, especially if the service is to be cancelled and a new account opened.--This should not have been necessary.
",1
320364,20-JAN-12,19-JAN-12,Nizar,,fr,70.55.204.209,filiann@bell.net,14664594,000000122689561,5,5,"j'ai été tres bien servis un gros merci a votre équppe,",5
320365,20-JAN-12,19-JAN-12,Azza,,fr,184.147.252.46,boisvertrejean@sympatico.ca,14662094,000000122671172,5,4,c est le prix qui est plus dispendieux que les autres le telephone et internet est plus cher que videotron,2
320366,20-JAN-12,19-JAN-12,William,,en,184.146.71.13,wkarns@bell.net,14673560,000000122685935,5,5,noting,5
320367,20-JAN-12,18-JAN-12,Med Mehrez,,fr,67.22.224.2,patriciaricque@sympatico.ca,14656812,000000122649879,3,2,"J'ai reçu hier, donc très rapidement le bloc d'alimentation électrique mais ce n'est pas le bon embout. ",3
320368,20-JAN-12,19-JAN-12,Thorat,,en,184.144.164.76,trinh.m@bell.net,14673126,000000122670722,5,4,,4
320369,20-JAN-12,19-JAN-12,Judith,,en,174.95.243.90,lois.ben@sympatico.ca,14668146,000000122691696,5,5,My request was handled promptly and very efficiently.  ,5
320370,20-JAN-12,19-JAN-12,Patricia,,en,142.245.59.10,hvwilliams@sympatico.ca,14665788,000000122693297,5,5,"The service I received was amazing.  however, I chose the call back option as there was a 15 - 20 mins delay.  I got a call within the timeframe advising I would be getting a call from a technician in a couple of minutes.  I did indeed get a call, however, the technician was not connected and I ended up with a busy signal. I hung up and called back - 6 mins wait this time, so I stayed on the line.  After that the service could not have been better.",5
320371,20-JAN-12,19-JAN-12,Oscar,,en,70.30.62.174,olive.cote@sympatico.ca,14670032,000000122671533,4,4,have people talk slower as I have a hearing problem,5
320372,20-JAN-12,20-JAN-12,Edward,,en,184.151.63.178,meloenterprise@sympatico.ca,14669006,000000122694773,4,3,Nothing more...,3
320373,20-JAN-12,19-JAN-12,Shinoj,,en,70.54.140.207,milkis@sympatico.ca,14669268,000000122690427,2,1,Have properly trained staff able to assist customers as they call in.,2
320374,20-JAN-12,19-JAN-12,Rym,,fr,174.92.179.162,joclemen@sympatico.ca,14666810,000000122670014,5,5,Il n'y avait finalement pas de problème,5
320375,20-JAN-12,19-JAN-12,Hayett,,en,76.67.90.222,vinnyt@sympatico.ca,14673310,000000122670779,2,4,"Hello...To start with the recording that says press 2 for English did not transfer me to English.Lucky I understand French.
Then the first young lady tried to find the trouble and then left me and said someone else would help me.I waited 22 mins. Then a man came on and he spoke parision French and I could not understand most of what he said.When I answered him it was as if he did not care what I said...then he hung up without teling me if he had found the trouble or not.Anyway I when to lunch and around 1:30PM the trouble cleared.
Very frustrating when you cannot communicate with the Bell person.
I can appreciate this because I am a retired Bell technician...Toll Dept.
My sugestion would be to make sure the answering machines are slowed down, so the customer has time to decide what servive to chose. Make sure the press 1 and 2 lead you to French or English, and mostly have staff that a person can understand.  Thank you  V.Thorburn",3
320376,20-JAN-12,19-JAN-12,Darwin,,en,50.100.148.186,jyirwin@sympatico.ca,14667198,000000122689013,5,5,,5
320377,20-JAN-12,19-JAN-12,Priyanka,,en,69.158.177.94,wmrobert@sympatico.ca,14673566,000000122674263,4,4,"Quit selling fiberoptics to custmers that don,t have this tec in their area. Your modem can't handle more than 10 on copper wire.",4
320378,20-JAN-12,19-JAN-12,John,,en,99.235.1.88,carlin@sympatico.ca,14662488,000000122680564,4,4,n/a,3
320379,20-JAN-12,19-JAN-12,Jessica,,en,65.92.12.220,cowanp@sympatico.ca,14663138,000000122682132,5,5,,5
320380,18-JAN-12,15-JAN-12,Gustavo,,en,74.12.187.197,thomsonjb@sympatico.ca,14619642,000000122577956,5,4,,4
320381,18-JAN-12,17-JAN-12,Ksouri,,en,184.144.40.16,wsiad@sympatico.ca,14646520,000000122638945,5,5,Nothing. I was supported beyond my expectations. Tks.,5
320893,20-JAN-12,19-JAN-12,Roberto,,en,65.92.189.189,janettehiggins@sympatico.ca,14666204,000000122677429,4,4,"It was confusing to me when I actually went to replace my modem with the new one I'd been sent (which BTW looked exactly like the old modem so I held off, wondering why in the world I had to  replace it) to be asked part way through the installation  to uninstall my Norton anti-virus which I'd paid for until next September. There I was with no access to the internet to do a search as to what that was all about from a consumer-point-of-view. At no time was it made clear to me when I made the original phone call to upgrade my service for faster access that I was going to be asked to get rid of my anti-virus protection and replace it with Bell's.  My opinion is that Bell should have a policy of stating very clesrly that Bell internet security service is designed to replace other virus protection programs; and especially that it's free and that there will never be a charge for it.  It was only in persisting and asking quite a few questions on my most recent service call (the one this feedback is about) that I received that information.  You'll have fewer confused, concerned customers if you're upfront about it. I'm relieved to know that I won't be charged for this service down the road (much like AVG free edition which I've used successfully in the past) especially since I was cancelling a service I'd paid for. This is general feedback for the corporation though of course it does affect the two service calls I made abut upgrade to faster internet. Seems to me it's a policy issue first with flow-through to the scripts used by your customer service staff.",4
320894,20-JAN-12,19-JAN-12,Priyanka,,en,174.91.130.216,DOWNING_71@sympatico.ca,14660514,000000122681803,4,4,Provide explanation of why the problem arose.,5
320895,20-JAN-12,18-NOV-11,Balaji,,en,76.64.46.41,wszewczok@bell.net,14026834,000000121338780,5,5,its all about money!?,5
320896,20-JAN-12,19-JAN-12,Nikitha,,en,76.65.14.178,stardate@bell.net,14672414,000000122676304,4,5,Not screw up the system to start with ,5
320897,20-JAN-12,19-JAN-12,Ilyes,,fr,69.159.163.246,lehu@sympatico.ca,14667904,000000122673564,5,5,tout est excellent..merci,5
320898,20-JAN-12,19-JAN-12,Divya,,en,70.31.14.119,mkideckel@sympatico.ca,14669374,000000122691893,4,4,less wait time.,4
320899,20-JAN-12,19-JAN-12,Marc,,en,50.101.140.177,Lloydn@bell.net,14660630,000000122684248,4,4,,5
320900,20-JAN-12,19-JAN-12,James,,en,76.68.95.187,marieking@bell.net,14668648,000000122684208,5,3,"Well you do need more Reps. like James ,he did have alot of patience with me,seeing that i was waiting on the phone for over 20 min for the other Rep. to come back & which he never did. i had to hang up& call back again,to have james answer the phone &to apoligise for somebody's mistake.thanks james for being so helpful,&helping me out with my problem,whitch he did solve.",5
320901,20-JAN-12,19-JAN-12,Colleen G,,en,50.101.140.177,Lloydn@bell.net,14660632,000000122685022,4,3,Colleen is going to check with the developers of internet Checkup to determine why the program will not install and get back to me on Monday,5
320902,20-JAN-12,19-JAN-12,Ahmed,,fr,70.52.96.151,jeffdion@sympatico.ca,14666478,000000122679601,3,3,"Avoir l'antivirus pour tout les pc et non pour un seul pc pour le forfait de sécurité.
Assé cette assé les $$$.",4
320903,20-JAN-12,18-JAN-12,Pascal,,en,70.31.64.203,denistay@sympatico.ca,14650242,000000122649761,5,4,"Pascal's service is excellent. However, it was a second call to Bell. Our first call on the same matter was to Brenda. She hung up on me, so I had to make a second call, and was fortunate that Pascal answered the phone. ",1
320904,20-JAN-12,19-JAN-12,Vijay,,en,65.93.111.4,j.parfect@sympatico.ca,14666008,000000122680149,5,5,nothing,5
320905,20-JAN-12,19-JAN-12,Mohamed,,fr,76.65.123.254,sheronne@sympatico.ca,14672082,000000122678317,2,1,"Juste d'écouter quand on lui parle et répondre!!  Semblait très distrait, mais on a tous de mauvaises journées!",3
320906,20-JAN-12,19-JAN-12,Abderrahmen,,fr,76.65.123.254,sheronne@sympatico.ca,14672078,000000122689014,5,5,,5
320907,20-JAN-12,19-JAN-12,Hatem,,fr,76.65.123.254,sheronne@sympatico.ca,14672080,000000122683013,5,5,Très sympathique et à l'écoute!  Mille mercis!,5
320908,20-JAN-12,19-JAN-12,Mohammed,,en,174.94.33.227,jdikken@bell.net,14666354,000000122686931,4,4,,4
320909,20-JAN-12,19-JAN-12,Philip,,en,64.229.228.130,juras@bell.net,14667174,000000122673748,5,4,,5
320910,20-JAN-12,19-JAN-12,Nicole,,en,74.233.219.17,rajunor@sympatico.ca,14670843,000000122686681,5,4,,4
320911,20-JAN-12,18-JAN-12,Sowjanya,,en,174.89.69.187,apothiah@sympatico.ca,14647946,000000122667868,2,1,"This was my 2nd call. The first support lady was nice and helpful this one was abrupt and NOT helpful. I had to call back that evening as emails were coming in but sending them was very slow and I just wanted to know if the server was still having issues as I found out earlier in the day it was down. The first support lady actually after we saw the notice it was down, she put me on hold to go and confirm it was the server.  This 2nd lady, on my 2nd call was abrupt and didn't seem to give a hoot. I explained that afternoon my password was changed by the previous tech and after doing that a notice came up at bell.net that the service was down, she put me on hold went and confirmed that for me. I told this 2nd support person my email was working, coming in but the outbox was slow going out, I also told her no email would send from my iphone or ipad, only from my computer, but slowly.  So I just wanted to know if the server was still being fixed. Her response was, ""I can't help with the iphone or ipad we are not trained in that"". So I simply asked her if the server was still having issues, she abruptly said, ""I can't check that"". I said goodbye. The 1st support person checked it, but this one couldn't? I figured out the probs with the iphone and ipad myself.  There wouldn't have been all nonsense to fix if the support people knew right away the server for my email was down. They wouldn't have had to take over my computer and change my password causing more issues on my other devices. Oh then the next day, it works for a few hours and then starts having the same problems again! I called and got my 3rd. tech and he changed my password AGAIN! So far it is working. ",4
320912,20-JAN-12,19-JAN-12,Pavan,,en,76.68.140.6,joanwaters@sympatico.ca,14666788,000000122669590,5,5,"I know my laptop is OLD,& in the near I
will have to replace it,money is scarce
right now,so I'm treating it with KID
gloves hoping it will last a while longer. Your service is great.",5
320913,20-JAN-12,19-JAN-12,Ashwini,,en,174.89.242.228,astock@sympatico.ca,14661554,000000122676371,1,1,Have a  person who was Qualified to assist rather than someone who refused to listen and asked silly questions and confidential password information. ,1
320914,20-JAN-12,19-JAN-12,Fatma Sawcen,,fr,76.69.186.105,gailt@sympatico.ca,14664880,000000122670276,5,5,,5
321404,21-JAN-12,20-JAN-12,Estephania,,en,76.69.23.168,ja2002@sympatico.ca,14679340,000000122709059,4,4,,5
321405,21-JAN-12,20-JAN-12,Roy,,en,74.12.90.247,econnor@sympatico.ca,14677504,000000122714061,5,5,Ensure that all your customer service reps are as efficient as Roy is.,5
321406,21-JAN-12,19-JAN-12,Carlton,,en,67.71.5.28,canosob@bell.net,14662464,000000122689197,5,5,"ABSOLUTELY NOTHING, Carlton was very helpful.",5
321407,21-JAN-12,08-JAN-12,Oliver,,en,70.50.108.115,jimwhitmore@sympatico.ca,14531534,000000122422478,5,5,Nothing. The technician who responded was excellent! ,5
321408,21-JAN-12,20-JAN-12,Marwen,,fr,184.145.155.102,gabylucieroy.brien@sympatico.ca,14678166,000000122704456,,1,Le lien par téléphone s'est rompu,4
321409,21-JAN-12,20-JAN-12,Mehdi,,fr,70.30.202.132,etienne.r@sympatico.ca,14677786,000000122714050,5,5,il mA conseillée de vor un technicien je me pose une seule questionÉ pourquoi il ne fait rien pour m'aider il envoie un sondage je suis d'accord si il y a une aide de m'envoyer un sondagr mais pour un no de léléphone est-ce que jedois évaluer cette persinnage,5
321410,21-JAN-12,20-JAN-12,Kaustabh,,en,76.67.96.193,joan.gingras@sympatico.ca,14680002,000000122702010,5,5,,5
321411,21-JAN-12,20-JAN-12,Salvador,,en,174.94.9.44,stelmc@bell.net,14685590,000000122710478,3,3,"Nothing, as I was told the problem was with my computer and not the Internet",4
321412,21-JAN-12,19-JAN-12,Jamel,,fr,174.93.250.249,jmleclerc2011@bell.net,14666754,000000122676801,5,4,tout était parfait,5
321413,21-JAN-12,07-JAN-12,Pradeep,,en,184.145.112.72,dale.mcintosh2@sympatico.ca,14520254,000000122401555,4,4,,5
321414,21-JAN-12,20-JAN-12,Slah,,fr,69.156.142.140,gerard001@sympatico.ca,14678350,000000122705432,5,5,,5
321415,21-JAN-12,18-JAN-12,Ritwik,,en,174.94.2.114,ckongleung@bell.net,14649384,000000122663088,4,4,,4
321416,21-JAN-12,19-JAN-12,Kathy,,en,70.55.212.10,lucvas@sympatico.ca,14668296,000000122690864,3,4,THE SECOND TECHNICAN FIXED THE PROBLEM,3
321417,21-JAN-12,20-JAN-12,Michel,,fr,76.71.170.211,ldecarie@bell.net,14680988,000000122715487,5,5,Tout était parfait,5
321418,21-JAN-12,20-JAN-12,Preethi,,en,184.146.147.6,mckeenjackmarg@sympatico.ca,14682188,000000122714474,1,1,"Bell employees should know how to use the telephone.
First contact went to check on some thing and the line went dead.  The second contact started to give me instructions before she found out my concern ",4
321419,21-JAN-12,20-JAN-12,Darwin,,en,204.101.237.139,stormie1@sympatico.ca,14685690,000000122718145,3,4,,4
321420,21-JAN-12,20-JAN-12,Murali,,en,65.94.67.243,s.o.djokovic@sympatico.ca,14684840,000000122709145,4,4,Everything was OK.,5
321421,21-JAN-12,21-JAN-12,Eliena,,fr,70.51.172.123,sidysco@sympatico.ca,14685254,000000122720578,2,2,la communication a ete coupe et personne ne m'a rappele,5
321422,21-JAN-12,20-JAN-12,Wayne,,en,70.50.56.5,pballen@sympatico.ca,14683498,000000122708598,4,4,,4
321423,21-JAN-12,20-JAN-12,Stephane,,en,70.26.58.39,shartmann@sympatico.ca,14685196,000000122715037,4,4,Shorter wait times,4
321424,21-JAN-12,20-JAN-12,Jacob,,en,64.231.51.245,cathyburlison@sympatico.ca,14675934,000000122704143,5,5,,5
321425,21-JAN-12,20-JAN-12,Sharon,,en,184.147.126.55,dlhtpc@sympatico.ca,14677174,000000122709875,5,5,,4
321426,21-JAN-12,20-JAN-12,Ameer,,en,70.30.22.9,lrnt.lpge@sympatico.ca,14681364,000000122709923,4,4,,4
321427,21-JAN-12,20-JAN-12,Ali,,en,69.156.131.166,lichou@bell.net,14681110,000000122713158,4,4,,4
321428,21-JAN-12,20-JAN-12,Juan,,en,70.48.253.194,jenny149@sympatico.ca,14679740,000000122701231,5,5,delay-Monday to Friday - of delivery by Puralator - Otherwise the best call service person I have ever dealt with. ,5
321429,21-JAN-12,12-JAN-12,Innocent,,en,184.144.42.110,mkisel@sympatico.ca,14584882,000000122518257,4,4,"I upgraded to the Fibe 25. The service rep on the call said he had scheduled an installation tech to come between 5-9pm on the following Monday (16th). At 8:00pm that Monday I called bell (because no one had showed up) and spoke to a service rep. He told me that no technician was scheduled to come. My Internet access, having been switched that morning (16th) obviously wasn't working with my old SpeedStream modem. I told the rep that I needed to get the access back working (kids have school work to do) so together we installed the new ""Connection Hub"" modem. I had one computer working when we ended the call and he told me that he had scheduled a tech to come out for the 12-5pm slot the next day (Tues, 17th). I stayed up most the night configuring things and making sure that the rest of my computers had Internet access and so I called Tues morning and cancelled the 12-5pm tech appointment. The person I spoke with told me I HAD to have a tech come by and make sure that the installation was ok. We rescheduled for Wed (18th) 5-9pm. We received a call from a tech (Stu) indicating that he would like to come out and take a look at the ""problem"" we were having with our network. I felt like he did not know why he was actually coming. He left a voice message so I called back and left him a voice message explaining that we were not having a problem but rather I was told that I required a tech to come out to ensure our Fibe 25 service was working properly. I told him things were working fine (all my computers were connected and my download/upload tests reported advertised rates) but if he needed to come out, to please call back. He did not return the call so I guess he did not ""need"" to come out at all, contrary to what the service rep told me.
Anyway, so far I am happy with the upgrade including the person that arranged it, except for the fact that he told me I required a tech visit that was a) not actually scheduled and b) apparently not required.
I will let you know if I have any problems (you owe me a tech visit if things go wrong) but so far so good.
",4
321430,21-JAN-12,20-JAN-12,Luis,,en,76.69.140.110,swab@sympatico.ca,14685798,000000122718996,5,5,,5
321431,21-JAN-12,20-JAN-12,Badreddine,,fr,67.68.116.62,yvon_provencher@sympatico.ca,14687032,000000122705284,1,1,J'ai eu recours à deux de vos techniciens soit un nommé Tasco et dame Nadine et rien n'est résolu. J'attend des nouvelles de mon programmeur qui lui j'en suis sûr va régler le problème.,
321432,21-JAN-12,20-JAN-12,Arcadius,,en,174.91.103.206,d-t.rosehart@sympatico.ca,14676588,000000122698503,4,5,,5
321433,21-JAN-12,03-JAN-12,Michelle,,en,174.94.138.71,lutchman12@sympatico.ca,14466398,000000122283846,1,1,The call center have no Ida what ther doing,1
321434,21-JAN-12,19-JAN-12,Ramzi,,fr,69.159.90.40,jacblais@sympatico.ca,14666046,000000122692393,4,5,"pièce disponible en boutique Bell pour internet

ex: bloc d'alimentation de router",5
321435,21-JAN-12,20-JAN-12,James,,en,64.229.2.90,thelma.cabob@sympatico.ca,14686118,000000122698007,4,4,,5
327557,30-JAN-12,29-JAN-12,Paolo,,en,142.150.224.6,ctokita@sympatico.ca,14781912,000000122904770,3,3,"You should put your internet and phone services together.  It is VERY frustrating having to call two numbers.  Also, the chat service is useless - too slow and unresponsive.  Based on my experiences in the past few weeks, I am ready to leave Bell.  BUT THE PROBLEM IS NOT THE PEOPLE ON THE PHONE - IT IS THEIR TRAINING AND HOW EASILY ACCESSIBLE THEY ARE!!!!!",1
327558,30-JAN-12,29-JAN-12,Khan,,en,74.15.25.155,mike.ryan@bell.net,14785588,000000122908066,1,1,"Bell mail is blocking some e-mail addresses and your 'experts' don't seem to know why; since signing on with bell e-mail, I have had at least two sources (that I know of) who are unable to get their e-mails through. These sources worked fine prior to changing over to Bell. Your off-shore 'experts' keep telling me that the problem has to be with 'their' mail settings, but that seems not to be the case. It's very frustrating not to be able to contact someone in Canada, where Bell is headquartered, to find out from a knowledgeable person who develops and maintains the systems just why this is happening and help resolve it!!",2
327559,30-JAN-12,28-JAN-12,Amir,,fr,70.30.175.40,gillesmorin67@sympatico.ca,14773854,000000122890225,1,1,"Bonjour Monsieur DiNardo,
Vous me demandez si je suis content. Pas du tout car le problème n'a pas été réglé. Je ne reçois pas mes courriels depuis plus de 4 jours.Si vous ne corrigez pas le tout rapidement, j'annulerai mon service Sympatico Internet. Je ferai la même chose aussi concernant  Bell Express Vu (Bell Télé) ainsi que  mes services de téléphone Bell résidentiel et cellulaire. Payer au moins 166.00 $ par mois pour un service pourri, j'en ai complètement  soupé.
 Je deviendrai client de Videotron pour tout ce que j'ai énuméré ci-haut.   Un représentant de Vidéotron m,a fait une offre difficile à oublier car les quatre services que j'ai avec Bell me çoûteront moins mensuellement. Je sais que vous ne lirez pas mon message  parce que vous êtes trop occupé pour vous occuper de petits clients comme moi. Je suis extrêmement déçu de ce pauvre et détestable au possible service au client. Vous avez beaucoup de choses à améliorer. M'envoyer un mémo pour savoir si je suis content s'appelle rire de moi.
 La personne qui m'a répondu a été polie et aimable mais n'a pas pu régler le problème qu'il a appelé GÉNÉRIQUE et qui perdure encore malheureusement pour moi. J'aurai 80 ans en mai prochain et recevoir des courriels et demeurer en contact avec parents et amis est très important pour moi. 
De Gilles Morin (418-658-7618), client de Bell depuis près de cinquante (50) années. Un client plus que mécontent de vos services.
  ",1
327560,30-JAN-12,29-JAN-12,Allan,,en,206.172.235.145,mar1190@sympatico.ca,14785110,000000122916675,5,3,"to speak to a person who can understand me and I can understand him. I believe there are too many changes, everytime I need help members of the team have different ways to  deal and sometmes even work on diffrent machine. Should ask what a person waht machine and system he is working with. I have given different instructions everytime I have a problem...Loading takes too long and maybe in the next millenium I will get DSL . Alan was very fast and he knew what he was doing, he was friendly He did not make me feel I am a bother.  ",
327561,30-JAN-12,28-JAN-12,Arbi,,fr,207.61.145.4,pmarta@sympatico.ca,14777789,000000122898986,5,5,"Bonjour. Le technicien, a fait un travail parfait, je ne peux que le recommander pour sa persévérance, la qualité de son travail et son souci de donner le service aux clients. Je ne peux en dire autant du 2 de pique à la centrale. En effet les technicien a appeler la centrale à 18:50, sest fait mettre en attentes pendant 7 minutes, et il a finalement eu la ligne. Le répondant lui a dit quil devait rappeler demain car il ne faisait pas dovertime!  Le Technicien a bien insisté et a mentionné quil  était chez le clietn. Lautre a réitéré :, Tu remet ca a demain on Fait pas dovertime. Je suis donc resté avec un service installé partiellement à  cause dune attente chez BELL de quelques minutes, après que le technicien a travailler toute la journée. Pas  très fort comme coopération interservices!",5
327562,30-JAN-12,29-JAN-12,Visakan,,en,64.228.158.93,nolamacfour@sympatico.ca,14785948,000000122913047,4,3,"My uncle was a former Vice President of Bell Canada (Dr. Harvey Cruickshank)
Visakan was wonderful.I had made a first call to configure Outlook Express (which took 6 calls to solve and configure(not all Bell's confusion either)Moses was first call.Wonderful until the final step when he added two sympatico emails which now deleted mail from the server as it took them.At Christmas, Bell configured my laptop for Outlook,and I only use the calendar as reminder because I am involved in so many different things.I am a retired teacher, now Holistic Practitioner (Medicine),Board of Directors,several clubs and use Bell Mail as my contact and organizer(wonderful)My Bell announced a programme was deleting mail..in case it is accidental it created a pop folder,and all mail would go there.I knew and told Moses the laptop didn't touch the server (only took copies) and the lady had configured it through something in OUTLOOK. Moses insisted I would have to call Microsoft but I insisted Bell did it. HE HUNG UP ON ME. I then gave Visakan remote control and he reconfigured one email perfectly,the warning sign inside Bell Mail vanished, satisfied, I hung up. But..then when I opened my second Sympatico, I realized we had not done the second one,so I had to call in again (six calls in one day..over several hours time)But, Visakan was wonderful.
Nola Bogie",5
327563,30-JAN-12,28-JAN-12,Silvia,,en,99.241.170.207,callisto54@sympatico.ca,14771906,000000122892505,4,4,nothing,5
327564,30-JAN-12,29-JAN-12,Tyler,,en,64.228.158.93,nolamacfour@sympatico.ca,14785950,000000122916333,5,5,"My uncle was a former Vice President of Bell Canada (Dr. Harvey Cruickshank)
Tyler was one of 6 calls trying to Activate Outlook Express so it would not delete from the main server as it took copies. I think Tyler was the fifth call (I gave him remote access because the Outlook did not look the same as the one installed on my laptop using the same technician and Microsoft Business Office.He suggested I look for disc,install new Outlook and call back for configuration. Great help (and even though I still had to call back,it had nothing to do with his service.
Nola Bogie ",5
327565,30-JAN-12,28-JAN-12,Anah,,en,70.49.134.27,jlafleche2966@sympatico.ca,14774890,000000122889263,5,5,let me know when each package is going to expire so i will know sooner. ,5
327566,30-JAN-12,05-DEC-11,Daniel,,en,184.146.230.40,opalacios@bell.net,14211980,000000121691694,4,4,,5
327567,30-JAN-12,29-JAN-12,Susan,,en,74.14.13.237,almurphy@bell.net,14780702,000000122910153,4,4,,4
327568,28-JAN-12,27-JAN-12,Kyle,,en,174.94.55.233,nishas@sympatico.ca,14766166,000000122875365,2,1,Assign me to someone knowledgeable about personal vault,2
326037,30-JAN-12,29-JAN-12,Priya,,en,69.159.24.155,scarr_5@sympatico.ca,14787172,000000122914013,3,4,"Did not receive ""welcome letter"" with my package. Tried calling Saturday 28th but the office had closed. I phoned twice selecting different options each time. With both options I was told to call back the next day. I found my ID # on my statement but didn't have the pass word to set the motem up. The option of tech support was not offered Saturday but it was on Sunday. I selected tech support on Sunday & it took me to an option of having my paasword told to me, not speaking to an attendant, but the computer voice. That was initially what I was calling for. I got my Desk top set up but was unsure about the wireless set up. So I called back. The recption wasn't as clear as I would expect a phone company to have & found the woman a little hard to understand sometimes. I think people who are calling for this info are probably not whizes about computers. I felt she was getting a little impatient with me during the process. Maybe she was having a bad day with people that were dence about computers but since my daughter ,who is very good with computers, had your people do the set up I thought it was pretty good that I was trying it on my own. My daughter & son told me to have your people come in to set it up but that wasn't offered. It was sent by Purolator & left on my doorstep while I was at work. Good thing I live in a safe community.",4
326038,30-JAN-12,29-JAN-12,Arun,,en,70.49.5.96,MARTYK4@sympatico.ca,14780414,000000122909899,5,5,,5
326039,30-JAN-12,25-JAN-12,Med Karim,,fr,65.93.1.217,normbombardier@sympatico.ca,14738634,000000122817707,4,5,"AVOIR UN MEILLEUR PRIX POUR ARRIVER AVEC LA COMPÉTITION,TOUS MES SERVICES SONT CHEZ BELL,MERCI EN ATTENDANT.",5
326040,30-JAN-12,29-JAN-12,Tshering,,en,210.6.150.161,mag_leung@sympatico.ca,14785052,000000122906465,2,4,My first call to tech support was 2 days ago & it was no help at all.  I was told that the problem was from my end.  I call my computer tech and Dell was able to look at my system and it has nothing wrong.  Dell suspected that it's the Bell modem.  So I call Bell tec support again & it took me half an hour to speak to a tech guy.  It was 10 pm at night.  This tech support was much helpful and she was able to identify that it was the modem causing the problem.  She told me that there will be cost for a tech guy to come to my home to fix it.  We tried several times resetting the modem and it finally worked.,2
326041,30-JAN-12,29-JAN-12,Sihem,,fr,70.30.202.132,etienne.r@sympatico.ca,14782668,000000122911952,,,,5
326042,30-JAN-12,29-JAN-12,Priya,,en,174.88.170.15,jackpetrie@bell.net,14783612,000000122913473,4,5,,5
326043,30-JAN-12,29-JAN-12,Nadine,,en,65.95.183.100,anthony_schatzky@sympatico.ca,14780858,000000122910626,5,5,,4
326044,30-JAN-12,29-JAN-12,Alejandro,,en,65.95.183.100,anthony_schatzky@sympatico.ca,14780860,000000122913269,5,5,"I was just calling to cancel a service call because the internet connection was restored without the need for Bell to come to my home.  But I was not only asked more questions than necessary by the first rep, but the first rep explained that I had to speak with someone else, despite having all the information to cancel the call.  At that point I was put on hold. After about 3 minutes I hung up. I don't understand why cancelling a service call has to be that complicated. There is something wrong with your process.",2
326045,30-JAN-12,26-JAN-12,Neha,,en,76.69.25.20,j.mcinnes@sympatico.ca,14748432,000000122840069,1,4,"Your agent was not listening to me! When I asked for a Sr Tech he raised his voice and when I repeated my question the connection was lost.
",4
326046,30-JAN-12,29-JAN-12,Edwin,,en,174.88.201.159,toolman2@sympatico.ca,14787992,000000122908008,4,4,,4
326047,31-JAN-12,29-JAN-12,Janice,,en,67.71.23.211,holly.setterington@sympatico.ca,14783420,000000122911483,4,4,"service was excellent - just took a little long, which was recognized and apologised for.",3
326048,31-JAN-12,27-JAN-12,Latisha,,en,70.51.168.163,pattyko@sympatico.ca,14766614,000000122873406,5,5,The Rep was doing an excellent job in explaining the info I was looking for to me. Thank you!,5
326049,31-JAN-12,18-JAN-12,Allan,,en,174.91.104.159,dominicm@bell.net,14650480,000000122662584,3,3,"there were duplicates made on our email addresses, ie. robinsonm@bell.net and robinsonm@bell.net (1), and dominicm@bell.net and dominicm@bell.net (1), one of these should have been deleted. The ones with the (1) are in good working order.  The other two should be deleted.",3
326050,31-JAN-12,25-JAN-12,Edward,,en,69.157.182.141,mvoizard_8@sympatico.ca,14724018,000000122808400,5,5,all was good,5
326051,31-JAN-12,30-JAN-12,Edgardo,,en,65.95.23.89,junebug11@bell.net,14793370,000000122922845,3,3,,3
326052,31-JAN-12,30-JAN-12,Mariem,,fr,67.68.225.170,gerard.fuentes@bell.net,14791832,000000122920096,5,4,,4
326053,31-JAN-12,25-JAN-12,Umesh,,en,64.229.81.12,rickbaird@sympatico.ca,14739842,000000122820459,4,4,,4
326054,31-JAN-12,30-JAN-12,Atoiya,,en,65.92.130.35,corche@sympatico.ca,14790464,000000122919503,5,4,,5
326055,31-JAN-12,30-JAN-12,Radhika,,en,67.71.38.150,H.Pennings@bell.net,14788582,000000122935443,4,4,"Telephone answered by person, NOT automation",3
326056,31-JAN-12,30-JAN-12,Sondes,,fr,174.92.190.17,pgauthie@sympatico.ca,14795846,000000122917988,4,3,"La conseillère a vérifié la ligne et plusieurs autres paramètres et tout était OK. Le problème semble intermittent alors, dans ma situation, c'est le pire. Il risque d'y avoir une prochaine fois...",3
326057,31-JAN-12,30-JAN-12,Rym,,fr,64.228.228.58,gouinmj@sympatico.ca,14792040,000000122933916,5,4,trés satisfait,5
326058,31-JAN-12,30-JAN-12,Karla,,en,70.27.133.23,glennthompson@sympatico.ca,14791992,000000122928790,4,4,,5
326059,31-JAN-12,30-JAN-12,Wahida,,fr,70.29.159.239,nynon@bell.net,14795520,000000122928421,1,1,que la conseillere reste en ligne et resout le probleme que j'ai tres bien elaboree mais a plutot fait le protocole pluto que de comprendre le vrai probleme! ,1
326060,31-JAN-12,30-JAN-12,Alberto,,en,174.88.120.104,davidlaundrie@sympatico.ca,14790750,000000122919057,2,2,given me what you told me your going to give,2
326061,31-JAN-12,30-JAN-12,Moemen Belleh,,fr,70.55.204.242,evelyse.demers@sympatico.ca,14791362,000000122932270,5,5,,1
326062,31-JAN-12,30-JAN-12,Ahmed,,en,70.30.48.65,jcurrey@sympatico.ca,14792844,000000122922815,4,4,I have a hearing problem and have serious problems with accents.  I needed to ask for slower and more distinct directions.,4
326063,31-JAN-12,30-JAN-12,Oscar,,en,64.229.130.40,peter136@bell.net,14795816,000000122923029,2,1,tell the truth!!!,1
326064,31-JAN-12,30-JAN-12,Eka,,en,70.49.25.94,billmck@bell.net,14789608,000000122931643,5,5,,5
326065,31-JAN-12,30-JAN-12,Robert,,en,74.15.245.166,vpro@bell.net,14798012,000000122925272,5,5,"no improvement necessary! wish the others were more like Robert - have had several very unsuccessful encounters with previous people, especially the 'oodloo' on chat 8(",4
326066,28-JAN-12,27-JAN-12,Samia,,fr,65.94.5.129,real.rivard2@sympatico.ca,14767296,000000122874611,2,,Respecter vos clients et leur donner un service à la clientèle honnête et efficace!!!,1
326580,28-JAN-12,16-JAN-12,Jordan,,en,76.68.132.201,jean.hope@sympatico.ca,14625812,000000122614586,5,1,,3
326581,28-JAN-12,27-JAN-12,El Hadji,,en,70.49.24.131,tlmac@sympatico.ca,14769384,000000122871261,5,5,Less time on hold ,5
326582,28-JAN-12,27-JAN-12,Kaustabh,,en,74.12.88.84,craig.thompson1@sympatico.ca,14758860,000000122866069,5,5,,5
326583,28-JAN-12,25-JAN-12,Med Mehrez,,en,74.14.196.80,paulette.bak@sympatico.ca,14739006,000000122828423,5,5,,5
326584,28-JAN-12,27-JAN-12,Leslie,,en,64.231.3.32,pat.laurie@sympatico.ca,14766550,000000122881555,5,4,Not sure,3
326585,28-JAN-12,26-JAN-12,Jhon,,en,70.48.205.36,elizabeth.dorner@sympatico.ca,14746568,000000122845523,5,4,"Jhon was EXCELLENT! I took my computer in for service, and the problem was my MOUSE!  So no wonder he was not able to get the mouse or touchpad to work (touch pad was corrupted by the mouse)  He was in the right area though.  HE IS A REAL GEM...VERY PATIENT AND LOVED THE CHALLENGE!",5
326586,28-JAN-12,27-JAN-12,Houcem,,fr,70.50.152.66,nicole347@sympatico.ca,14766134,000000122876246,5,5,"Tout a été fait,vous m'avez même convaincue d'améliorer mon service Internet.",5
326587,28-JAN-12,27-JAN-12,Mohamed,,fr,70.29.232.206,andre_seguin@sympatico.ca,14756990,000000122880631,5,5,,5
326588,28-JAN-12,27-JAN-12,Evan,,fr,70.29.232.206,andre_seguin@sympatico.ca,14756992,000000122881457,5,5,,5
326589,28-JAN-12,28-JAN-12,,,en,174.93.44.246,,,,4,4,,4
326590,28-JAN-12,27-JAN-12,Hssen,,fr,184.144.236.139,honorableron@bell.net,14761618,000000122866525,2,3,,2
326591,28-JAN-12,17-JAN-12,Danny,,en,65.95.137.164,walter.fraser@sympatico.ca,14646302,000000122619557,5,5,,4
326592,28-JAN-12,26-JAN-12,Jessica,,en,76.64.116.247,suemorden@sympatico.ca,14754896,000000122848443,4,5,"telephone personel need to speak clearly, loudly and ennunciate properly.  Very hard to understand different accents.
 ",3
326593,29-JAN-12,27-JAN-12,Alberto,,en,70.29.111.178,suzanne58smith@sympatico.ca,14768936,000000122873401,5,5,none that I can think of at this time,5
326594,29-JAN-12,27-JAN-12,Wayne,,en,65.92.28.224,rlmckee20@sympatico.ca,14767556,000000122884299,5,5,,4
326595,29-JAN-12,27-JAN-12,Jamie,,en,65.92.28.224,rlmckee20@sympatico.ca,14767558,000000122884980,5,4,,4
326596,29-JAN-12,28-JAN-12,Alfredo,,en,76.69.132.142,donmcgil@sympatico.ca,14773026,000000122902928,4,5,,4
326597,29-JAN-12,28-JAN-12,Serina,,en,65.93.91.245,tomdow@bell.net,14779680,000000122902945,4,5,The young lady I spoke with has to speak louder. I am going deaf and will not be offended if I am yelled at.,4
326598,29-JAN-12,28-JAN-12,Emmanuel,,en,184.146.169.61,john.blunsdon@sympatico.ca,14775018,000000122898537,5,5,,5
326599,29-JAN-12,27-JAN-12,Flahi,,fr,70.49.92.243,carrier2008@bell.net,14758276,000000122880155,4,4,,4
326600,29-JAN-12,28-JAN-12,Kurt,,en,74.14.201.208,andre_provost@sympatico.ca,14771023,000000122892078,5,5,"Calling Bell and reuesting a french advisor doesn't work. When you get in contact with a french person and you are from Ottawa, the Quebec person has no access to your file. It is not all Ontario people that use English as their first language.",5
326601,29-JAN-12,28-JAN-12,Sana,,fr,76.65.57.108,smarlene_83@sympatico.ca,14778982,000000122892885,1,1,"si on a un retard de paiment c'est toujours la menace d'aller en recouvrement et de coupure de service, jamais moyen de prendre une entente et quand c'est nous qui veut que le service soit coupé 30 jours encore paye pour me plus vouloir de service.Pour moi ce seras la derniere fois que je ferai affaire avec Bell.et sur ma facture c'est MR j'ai tu un mon masculin ?",1
326602,29-JAN-12,28-JAN-12,Oscar,,en,70.27.81.163,artmarsha@bell.net,14771234,000000122893032,5,5,less wait time,5
326603,29-JAN-12,28-JAN-12,Aquiles,,en,50.101.220.186,chev19572@sympatico.ca,14772158,000000122888090,4,4,"do a lot more for seniors, at a much cheaper price my income has gone from 40,000.00 a year to just over 12,000.00, dont know if I can keep this up.160.00a month is very hard to come up with.",3
326604,29-JAN-12,20-JAN-12,Afroze,,en,69.157.72.151,farkim@sympatico.ca,14677872,000000122700461,1,1,"I made many calls to Bell call centres,and each time I had to explain what was wrong with my internet, I beleive I made at least 15 to 20 calls with the same problem it was not being fixed, and each time I would get a different call centre and when I did get an employees name and ID number and what call centre he was from when I tried to contact him again your Hamilton call centre could not transfer to the Ottawa call centre, (Bell is in the communication bussiness and you could not do this????) and many times I would be told by the Bell centre we will call you back, which I believe only one service person did this,  Bell lacks in the communication one call centre does not know what the other call centre has done, and when I told them to read my file regarding my lack of or no service internet, I would get the same run around.  Iam sure you have recorded my calls to Bell, please pull them all and listen to them and teach your call centres how to communicate better.  Iam not an ""irate"" person (as Bell refered to me as) but after this many calls and 3 techs out to my house what would you do???? Just an FYI the reason Iam answering this EMail late is because I HAD NO INTERNET, until now, but for how long, you tell me????  From a very unhappy customer, you tell me why I should stay with Bell because right now Iam shopping around for better service!!Iam sure you don't care!!!",1
326605,29-JAN-12,26-JAN-12,Divya,,en,184.147.217.191,williamk@sympatico.ca,14755840,000000122843760,5,5,,5
326606,29-JAN-12,28-JAN-12,Yao,,en,65.95.94.26,harrisfaille@sympatico.ca,14774128,000000122901128,5,5,It looks like from the tech support (and recent calls to the tech reps) to have communicated the difference between the interleave and fast connection/line was key to resolve the reliability issue I was having with the 2wire gateway.  ,5
326607,29-JAN-12,28-JAN-12,Mohamed,,fr,184.144.175.160,cpetit2006@sympatico.ca,14772410,000000122893759,4,4,,4
326608,29-JAN-12,28-JAN-12,Tathiana,,en,70.27.123.199,a.bartolomucci@sympatico.ca,14770622,000000122889150,5,5,Nothing,5
326609,29-JAN-12,28-JAN-12,Andrea,,en,70.27.188.57,mlrobin@sympatico.ca,14777018,000000122891650,5,5,Can't think of any,4
326610,29-JAN-12,28-JAN-12,Med Amine,,fr,70.24.233.6,laval.langlais@sympatico.ca,14775748,000000122888433,5,5,,4
326611,29-JAN-12,28-JAN-12,Zaid,,en,70.54.101.210,jmgoertzen@sympatico.ca,14774916,000000122891184,5,5,"Nothing at this time.

Representative Zaid was very efficient and resolved the problem to my total satisfaction. ",5
326612,29-JAN-12,28-JAN-12,Ramzi,,fr,142.221.110.4,guevin.depont@sympatico.ca,14774020,000000122890326,5,4,être plus proactif envors vos clients pour faire connaitre vos promotions ou même les appliqués directement aux clients illigibles,4
326613,29-JAN-12,28-JAN-12,Jason,,en,65.94.96.248,peter.pisters@sympatico.ca,14777646,000000122887611,5,4,,5
326614,29-JAN-12,28-JAN-12,Reuben,,en,174.91.116.228,don.macarthur@sympatico.ca,14773014,000000122886560,5,5,,5
327076,28-JAN-12,27-JAN-12,Mariem,,fr,76.65.88.105,thibodeaudenis@sympatico.ca,14769296,000000122863713,4,4,"Beaucoup d'étapes avant de voir que c'était Sympatico qui était en trouble dans mon quartier à ce moment précis. Par contre elle fut très patiente avec moi pour me donner une chance de compléter les étapes demandées. Toujours cordiale, j'ai vraiment eu l'impression qu'elle voulait m'aider et régler le problème. Mais elle n'avait pas d'indication à son écran qu'il y avait problème dans mon secteur. Ce n'est qu'en appelant un autre service qu'elle a obtenu la bonne information. La connection a été rétabli 1 hre + tard sans que j'intervienne sur mon ordi comme elle me l'avait mentionné en dernier. Mais après une panne électrique de 7 hres dans le quartier, je ne pouvais plus me connecter à nouveau. Un technicien m'a rappelé dans la soirée pour vérifier ma connection, Mariem me l'avait indiqué le matin que je recevrais cet appel, et en moins de 5 minutes, il a identifié que mon modem était défectueux et détectait un autre problème sur la ligne. Un technicien est passé chez moi aujourd'hui, samedi 28 janvier, a installé le nouveau modem, réglé le problème de la ligne téléphonique que j'ignorais, et ce soir tout fonctionne. Je suis totalement satisfait du résultat de son travail, très efficace. Il a aussi pris le temps de m'expliquer ce qu'il avait fait et de s'assurer que ma connection internet était bien rétablie avec le nouveau modem avant de quitter. J'ai bien apprécié et je n'ai pas manqué de lui mentionner et de le remercier. ",4
327077,28-JAN-12,26-JAN-12,Hassen,,fr,70.50.149.21,g.issid@sympatico.ca,14747146,000000122842481,4,4,,5
327078,28-JAN-12,27-JAN-12,Zishan,,en,184.146.100.61,sigreen@sympatico.ca,14768416,000000122866198,4,4,part two to the first call. total time to do all was over an hour,3
327079,28-JAN-12,21-JAN-12,Marianne,,en,76.69.2.189,aaan@bell.net,14687390,000000122734688,5,5,Keep a wright price. ,5
327080,28-JAN-12,20-JAN-12,Rod,,en,184.151.63.140,iansharris@sympatico.ca,14679100,000000122713943,1,1,tech show up when email and recorded messages say ,1
327081,29-JAN-12,27-JAN-12,Patricia,,en,67.68.8.94,geejeffery@sympatico.ca,14760812,000000122875148,5,5,,5
327082,29-JAN-12,28-JAN-12,Uzair,,en,70.48.111.22,lambie3@bell.net,14775692,000000122893673,5,5,,4
327083,29-JAN-12,28-JAN-12,Manel,,fr,69.159.96.169,monique.trudelle@sympatico.ca,14777076,000000122886933,4,5,,5
327084,29-JAN-12,28-JAN-12,Sarah,,en,174.89.161.183,mattyoo@sympatico.ca,14776586,000000122899249,5,5,"Nothing. Representatives were excellent and serious about trying to resolve my issue.
",5
327085,29-JAN-12,28-JAN-12,Asra,,en,76.69.155.168,mortonjr@sympatico.ca,14777096,000000122900907,5,5,no,5
327086,29-JAN-12,28-JAN-12,Yosimar,,en,76.68.133.245,tiffanybliley@sympatico.ca,14779592,000000122892255,5,5,Nothing (I believe thi swas due to the agent who was far superior to those I have spoken with in the past.,3
327087,29-JAN-12,28-JAN-12,Alberto,,en,70.53.206.200,herbconn@bell.net,14774204,000000122891147,5,4,,5
327088,29-JAN-12,28-JAN-12,Karim,,fr,184.145.216.48,sfontaine12@sympatico.ca,14778786,000000122899141,3,2,"Je n'ai pas aimé me faire dire que pour peut être réglé mon problème, cela prendrait 15 min. pour reconfigurer Outlook. Moi, j'avais tout mon temps mais par cette réponse, je crois que le technicien semblait pressé par le temps et qu'il doit être le plus productif possible.L'ensemble du service Bell est bon mais cette expérience m'a vraiment choquée.",5
327089,29-JAN-12,28-JAN-12,Edgar,,en,70.49.133.113,bill.norris@bell.net,14771632,000000122896845,5,5,not much,5
327090,29-JAN-12,28-JAN-12,Alvaro,,en,70.55.86.99,cherylo@sympatico.ca,14772156,000000122893489,4,4,,4
327091,29-JAN-12,27-JAN-12,Suresh,,en,74.14.32.134,sa.kelly@sympatico.ca,14767962,000000122872908,4,3,,5
327092,29-JAN-12,27-JAN-12,Michael,,en,174.95.192.136,mrblue@sympatico.ca,14765884,000000122868409,4,,"Your people on the phones do not seem to communicate, understand, know what the other parts of bell, tec's or billing are doing, thus your customer (me) spends hours on the phone trying to straighen out your screw ups. This does not reflect on Micheals handling of problem. The problem should not have happened. I will not know if problem is solved untill my next bill. ",
327093,29-JAN-12,28-JAN-12,Mouna,,fr,76.65.137.74,shedouk@sympatico.ca,14778852,000000122886034,1,1,"Hier le 28 janvier j`ai contacte Mona a bell Canada apres avoir racrocher tout allait bien ce matin j,essais d,envoyer pdf jpeg avec mon window live et encore rien ne fontionne correctemen,, apres le 18ieme telephonem avec bell pour faire fonctionner correctement mon ordi et toujours apres une journee ca ne fonctionne plus je m,en vais voir videotron une fois pour tout ,,,,bye bye(internet telephone et television
",1
327094,29-JAN-12,28-JAN-12,Eya,,fr,76.71.181.130,meadehive@bell.net,14776704,000000122889127,4,4,,5
327095,29-JAN-12,27-JAN-12,Pascal,,en,74.15.253.202,ken1@sympatico.ca,14763364,000000122870874,5,5,Answer the phone quicker!  It was actually my 3rd time trying to call in.  The previous two times I ran out of time and had to hang up on the queue.  I waited 45 minutes at least before I got to a representative.  ,5
327096,29-JAN-12,27-JAN-12,Mohamed Amine,,fr,64.228.82.32,rdarv@sympatico.ca,14767276,000000122865574,5,4,Me dire qui m'avait ajouter à mon insue le forfait de téléchargement de 40 Go sur mon système internet.,3
327097,29-JAN-12,28-JAN-12,Anusha,,en,70.29.4.45,jlove6@bell.net,14774898,000000122902606,3,5,I had trouble with her accent and speed of talking. her superior did a fantastic job. ,4
327098,29-JAN-12,25-JAN-12,Md Jihed,,fr,174.95.112.19,jeanpierre.landry@sympatico.ca,14735006,000000122819087,1,1,"Changer la forme de vos factures qui sont absolument à  rien n'y comprendre; également améliorer votre service à la clientèle, qui répond n'importe quoi pour se débarrasser du client, qui continu à  rien n'y comprendre et qui ne se reflète pas sur la prochaine facture. Que de la confusion par-dessus confusion.
Je suis entièrement déçu de vos soi-disant services et suis présentement à la recherche d'un compétiteur qui osera apporter même une mince amélioration.
",1
327099,29-JAN-12,28-JAN-12,Jose,,en,74.12.136.83,dlordon@sympatico.ca,14772952,000000122891943,4,5,The security software is a ponderous program and slow to install but not because of the service representative.,4
327100,29-JAN-12,28-JAN-12,Gustavo,,en,74.12.136.83,dlordon@sympatico.ca,14772954,000000122894114,4,5,,5
327101,29-JAN-12,26-JAN-12,Randileigh,,en,76.65.38.224,heike@sympatico.ca,14747980,000000122838352,1,1,Agent did not book instulation appointment that was discussed.  I waisted 5 hours waiting for a technitian to arrive.,3
327102,29-JAN-12,27-JAN-12,Balaji,,en,70.54.7.196,rob-shari-phillips@sympatico.ca,14767590,000000122870998,4,4,,4
327103,28-JAN-12,27-JAN-12,Mohamed Abdelkader,,fr,184.145.188.34,laurentlacasse@bell.net,14763800,000000122869872,4,5,"suite à ma deuxième conversation téléphonique ,le tout s'est bien passé avec le technicien et le problème a été résolu , merci",4
327104,28-JAN-12,27-JAN-12,Carolina,,en,76.67.116.233,joyce.stephenson@sympatico.ca,14762900,000000122877623,5,4,Nothing,4
327569,28-JAN-12,27-JAN-12,Amy,,en,76.64.209.25,ralph_wong@sympatico.ca,14767180,000000122860376,4,5,"your reaction to clients problems is so swift, pretty like a lightling shoud be commented, thanks",4
327570,28-JAN-12,26-JAN-12,Sana,,en,76.69.104.113,bbhaydock@sympatico.ca,14744032,000000122843961,4,2,thanx for the follow up call the next day,4
327571,28-JAN-12,27-JAN-12,Pamela,,en,50.101.149.224,garry.north@sympatico.ca,14760727,000000122876539,5,4,nothing your rep was the most pleasant and knowledgeable person,5
327572,28-JAN-12,27-JAN-12,Edgar,,en,74.14.144.56,lproulx3@bell.net,14764294,000000122867568,5,4,Not sure at this tiime,5
327573,29-JAN-12,28-JAN-12,Asma,,en,174.95.144.2,pjtakwax@sympatico.ca,14777778,000000122901362,3,2,bring jobs back to Canada we need them.,3
327574,29-JAN-12,28-JAN-12,Karen,,en,76.64.135.9,waynefish@sympatico.ca,14779998,000000122888737,5,5,,5
327575,29-JAN-12,28-JAN-12,Wilson,,en,65.93.41.68,lucy_ray@bell.net,14776098,000000122900421,5,4,,5
327576,29-JAN-12,28-JAN-12,Rebeca,,en,174.89.110.188,ecos@sympatico.ca,14773180,000000122896860,1,1,Show up,2
327577,29-JAN-12,25-JAN-12,Gloria,,en,76.68.141.70,ron.foster3@sympatico.ca,14740104,000000122816313,1,1,"March 2011 we subscribed to Netflix and Apple TV.We went over our 2gigs/month and upgraded 40 moreand were told we were on the highest speed in Midland area.We had to cancel Apple because of the 8hr downloading time but felt there was nothing else we could do. recently we downloaded the 4th season of Breaking Bad from Itunes.After 30 hours of downloading we were told we could upgrade up to 6 bits /sec. for $3.00.which the tech person said would be 4 to 5 bits. After 40 hrs of downloading, we were advised we could upgrade to 20 gigs/month and 6bits/sec.After reconsidering they told us it would be 60 gigs/month at 6bits/sec. Ireally felt that it still wouldn't solve the problem of the downloading speed.
PS Unable to watch internet videos because of the constant buffering. Checked with ROGERS. They have a much better offer.
Ron Foster",1
327578,29-JAN-12,24-JAN-12,Mauricio,,en,70.24.153.17,miller86@sympatico.ca,14723646,000000122806721,4,4,"Person I spoke to was very helpful and pleasant.

",4
327579,29-JAN-12,28-JAN-12,Rim,,fr,174.88.85.252,simard.major@sympatico.ca,14778902,000000122888491,3,2,,4
327580,29-JAN-12,27-JAN-12,Marc,,fr,65.94.179.84,claudette.forget@sympatico.ca,14758698,000000122863197,5,5,C'est Onil qui ma servi et il a été très courtois et il a réglé mon problème.  Je tiens à le féliciter.,5
327581,29-JAN-12,28-JAN-12,Nayeem,,en,76.64.209.86,itspenny@sympatico.ca,14774376,000000122903109,4,5,,4
327582,29-JAN-12,27-JAN-12,Med Anouar,,fr,50.101.176.182,bouchard.paquin@sympatico.ca,14757864,000000122865356,4,4,,4
327583,29-JAN-12,28-JAN-12,Michael,,en,69.159.8.158,mschler@sympatico.ca,14777146,000000122890833,5,5,,5
327584,29-JAN-12,27-JAN-12,Ali,,fr,70.51.199.40,evelyn.bernier@sympatico.ca,14760262,000000122869854,5,5,,5
327585,29-JAN-12,23-JAN-12,Obe,,en,174.93.90.27,kvesuwala@sympatico.ca,14709938,000000122758150,2,1,Was overcharged not resolved yet pending investigation,2
327586,29-JAN-12,25-JAN-12,Mindy,,en,70.26.175.150,achahal@sympatico.ca,14729354,000000122821484,1,1,Today jan 29 my issue still not solved yet had to call 4-6 times. You can check my fill to see how manny time and day I called. Not happy at all with serv. I'm I'm a long time customer. ,2
327587,29-JAN-12,27-JAN-12,Marc,,fr,76.71.168.95,lord.houle@bell.net,14764204,000000122862001,4,2,,3
327588,29-JAN-12,27-JAN-12,Hela,,fr,76.71.168.95,lord.houle@bell.net,14764206,000000122860956,2,2,,3
327589,29-JAN-12,26-JAN-12,Priyanka,,en,174.92.141.57,agnes.mcintyre@sympatico.ca,14743140,000000122841796,5,4,your service was taken care off the young man you sent out was very nice and new what he was doing thank you agnes mcintyre,4
327590,29-JAN-12,27-JAN-12,Duncan,,en,64.231.191.139,wongtck@sympatico.ca,14770046,000000122883086,5,5,I am satisfied with the service.,5
327591,29-JAN-12,27-JAN-12,Jose,,en,64.231.191.139,wongtck@sympatico.ca,14770048,000000122884461,5,5,,5
327592,29-JAN-12,28-JAN-12,Samuel,,en,174.91.248.234,gordon.williams@bell.net,14773946,000000122892618,4,2,"The representatives were courteous and helpful, but the solutions they gave were temporary because the same problem keeps recurring. I am awaiting a new modem, because the one I have now is unstable. I had to call again tonight about the same problem that I reported yesterday. If the new modem does not resolve the problem, I will have to think seriously about changing Internet provider.",2
327593,30-JAN-12,28-JAN-12,Hatem,,fr,70.29.237.62,j.leduc2006@sympatico.ca,14774410,000000122891813,2,1,"L'APPEL DU NIVEAU SUPÉRIEUR N'EST JAMAIS VENU.
J'AI TROUVÉ MOI-MÊME LA SOLUTION SOIT DE RETIRER LE FILTRE QUI DOIT ÊTRE DÉFECTUEUX",2
327594,30-JAN-12,27-JAN-12,Zishan,,en,76.70.40.192,rhungry@sympatico.ca,14767406,000000122871316,1,1,"I Pay over $300.00 a month to Bell for services which incnl.  telephone, bell television and high speed internet.  The service to ur customer is pityful, problems are never resolved so it bettehr improve drastically before I disconnect it all AND GO TO ROGERS!!!",1
327595,30-JAN-12,26-JAN-12,Tejaswvi,,en,184.144.27.217,Mz.Diva@bell.net,14742862,000000122852042,1,,I  could not understand her and didn't know why i need to change my code. So I try to solve it myself.,3
327596,29-JAN-12,28-JAN-12,Thomas,,en,174.89.44.71,shirley.tannenbaum@sympatico.ca,14778874,000000122896038,4,4,,3
327597,29-JAN-12,28-JAN-12,Alberto,,en,76.65.17.65,paul.riberdy@sympatico.ca,14777554,000000122888316,4,5,,4
327598,29-JAN-12,27-JAN-12,Prince,,fr,70.30.241.251,jc_gaudet@sympatico.ca,14762222,000000122865474,4,4,"Je suis désolé, j`ai fait une erreur en parlant à l`intervenant, je voulais vérifier si mon abonnement à la télé de Bell avait bien été annuler et non  mon service internet auquel je désire rester abonné. Merci ",5
327599,29-JAN-12,17-JAN-12,Luis,,en,198.208.251.22,tdprimeau@sympatico.ca,14645664,000000122633894,1,1,All I was looking for was to upgrade my modem and it took forever and this was the second time inquiring and they already put a new modem charge of 50.00 on my bill and I was not told this was going to be put on my bill.,3
327600,29-JAN-12,28-JAN-12,Wassim,,fr,174.88.253.241,guy.dandurand@sympatico.ca,14774044,000000122891639,1,5,penser client.....,1
327601,29-JAN-12,28-JAN-12,Houssem,,fr,174.92.241.90,drolet.lamarre@sympatico.ca,14773102,000000122897466,2,2,"Informer vos techniciens de la façon de fonctionner du site Bell, lors du téléchargement des factures, et des types de problèmes que peuvent rencontrer vos clients, selon leur système s'exploitation ou navigateur, afin qu'ils puissent nous aider à résoudre ces problèmes.",
327602,29-JAN-12,28-JAN-12,Abderrahmen,,fr,65.92.37.119,jo.jogagne@sympatico.ca,14774942,000000122899394,3,4,,4
327603,29-JAN-12,28-JAN-12,Tyler,,en,174.89.161.135,layzell@bell.net,14775752,000000122898898,5,5,,4
327604,29-JAN-12,28-JAN-12,Jacqueline,,en,74.15.83.41,stevieboyo@sympatico.ca,14779218,000000122890860,1,1,I was expecting verbal contact not text only.I have cancelled PC care.,1
327605,29-JAN-12,27-JAN-12,Matthew,,en,70.26.122.103,luisat@sympatico.ca,14764380,000000122875674,5,5,Nothing,5
326067,28-JAN-12,26-JAN-12,Lor,,en,184.145.171.23,hebae@sympatico.ca,14747970,000000122850737,4,4,,5
326068,28-JAN-12,27-JAN-12,Wassim,,fr,76.70.60.89,pbrodeur00@sympatico.ca,14766678,000000122875253,5,4,Je vais voir la prochaine facture si le tout est réglé - ,3
326069,28-JAN-12,10-JAN-12,Porushotham,,en,50.101.33.35,sharon_reid_2@sympatico.ca,14560450,000000122468381,4,4,,5
326070,28-JAN-12,27-JAN-12,Hssen,,fr,67.68.90.75,dgdg@bell.net,14759480,000000122869214,5,5,,5
326071,28-JAN-12,27-JAN-12,Cecile,,en,70.27.55.93,bus340@sympatico.ca,14758082,000000122869367,3,4,offer a much lower rate with much faster internet,
326072,28-JAN-12,27-JAN-12,Paola,,en,70.30.144.55,rclemence@sympatico.ca,14767270,000000122883920,5,5,,5
326073,28-JAN-12,27-JAN-12,Alex,,fr,184.145.215.113,michel384@sympatico.ca,14765448,000000122876578,5,5,"Rien
Tout a été parfaitement résolu",5
326074,28-JAN-12,27-JAN-12,Irfan,,en,70.54.106.24,jkw1381@sympatico.ca,14762540,000000122882839,5,4,None particurally,5
326075,28-JAN-12,27-JAN-12,Yazhini,,en,70.51.225.59,iversodi@sympatico.ca,14761890,000000122873066,5,3,"The technical help received was top notch and the two technicians (1st-Yazhini & 2nd-Derrick) were very helpful and knowledgeable. My initial problem was to 'Disable & stop Windows Live Messenger from loading at startup automatically'. Even though technical changes were made, the 'Windows Live Messenger' still comes on at initial startup which we then delete it. It is just a little annoying. We did receive excellent and polite/helpful technical service. I THANK YOU.  ",5
326076,28-JAN-12,27-JAN-12,Lohith,,en,184.147.21.137,dsalexander@sympatico.ca,14759792,000000122862276,3,1,The fellow seemed to really try to help me get online again but all efforts failed.  The problem wasn't solved but the technician couldn't have been more pleasant.  I called again today and got my problem solved with another technician.  very grateful for the help today.  Sat. Jan. 28th.,4
326077,29-JAN-12,28-JAN-12,Earl,,en,71.42.212.138,mikem63292@sympatico.ca,14776918,000000122894370,4,4,It would have been nice if I didn't have to make the call in the first place - 23 minutes on hold before speaking to anyone and another 28 minutes to resolve the problem (and until I actually see the results I am hesitant to think it has been resolved,
326078,29-JAN-12,28-JAN-12,Nadine,,fr,174.91.235.226,denis.fyfe@sympatico.ca,14772812,000000122889644,5,5,"Rien d'autre! Quand la personne s'exprime clairement et ne parle pas trop vite, comme beaucoup de jeunes ont tendance à le faire, je considère alors que le service donné est  excellent. J'aurais aimé vous donné le nom et le numéro d'employé pour féliciter la jeune femme qui m'a répondu.
Denis Fyfe, Rosemère",5
326079,29-JAN-12,28-JAN-12,Bedre,,en,184.146.107.173,buzz.cairns@sympatico.ca,14771852,000000122891648,5,5,nothing realy,5
326080,30-JAN-12,28-JAN-12,Kathy,,en,70.55.16.219,cbenlolo@sympatico.ca,14772028,000000122895238,5,4,,5
326081,30-JAN-12,27-JAN-12,Denis,,fr,67.68.90.181,pravmaillo@sympatico.ca,14767008,000000122868083,3,,sa la arrivé encore une fois de pas avoir de internet pendant plusieur heure panne dans mon secteur,
326082,30-JAN-12,29-JAN-12,Haythem,,fr,67.68.250.122,gilles.vinet@sympatico.ca,14783116,000000122914558,5,2,Mon probléme n'a pu être résolu parce qu'il manquait un fil ethernet et qu'il aurait dû être dans la boîte avec mon nouveau modem 2Wire. Je suis quand même très satisfait de L'assistance que j'ai reçue de la part du conseiller. Ma réponse à la question 4 n'est pas en lien avec le service reçu dimanche.,
326083,30-JAN-12,28-JAN-12,Sofien,,fr,76.69.96.211,lupus666@sympatico.ca,14776114,000000122902423,5,5,,5
326084,30-JAN-12,23-JAN-12,Benjamin,,en,174.95.211.157,lyons.pyott@sympatico.ca,14710388,000000122767819,4,4,,4
326085,31-JAN-12,30-JAN-12,Abbey,,en,204.187.34.100,victoria_joseph@sympatico.ca,14797930,000000122925024,1,1,"My original package should have been restored, due to the fact that I never requested it be changed, and it was changed by bell. ",2
326086,31-JAN-12,30-JAN-12,Lokeswaran,,en,184.144.146.69,jesseubdegrove@bell.net,14792960,000000122935017,2,3,"Listen to what I was telling them, instead of listing things don't have to do with the problem",3
326087,31-JAN-12,30-JAN-12,Ronald,,en,65.92.144.246,fdevlin@bell.net,14791446,000000122933107,4,4,we are slow learners.  therefore we may be back.  our technician was very goo and very patient ans very polite.,4
326088,31-JAN-12,26-JAN-12,Mohamed,,en,65.95.107.90,favourite-granny@sympatico.ca,14746870,000000122854517,5,4,,5
326089,31-JAN-12,24-JAN-12,Andrew,,en,70.24.6.59,jleydier@sympatico.ca,14720886,000000122786961,3,3,Not made the error in the first place.Really must wait for the next bill to see if BELL follows through on their word or if I must call for the forth time,3
326090,31-JAN-12,30-JAN-12,Yassine,,fr,184.145.156.170,marc.sarra-bournet@sympatico.ca,14794460,000000122926467,3,4,,4
326091,31-JAN-12,30-JAN-12,Christine,,en,206.123.191.246,eduardo.jasson@sympatico.ca,14791174,000000122932829,4,4,"WHile this time the issue for i have called was resolved, this is the fifth time i call for the same issue. it could be better to solve the issue the first time permanently.",4
326092,31-JAN-12,30-JAN-12,Gregory,,en,67.70.202.146,hwyrr@sympatico.ca,14792434,000000122919573,5,4,Not to have had to go this far with so many staff to resolve 1 issue.,3
326093,31-JAN-12,30-JAN-12,Geoff,,en,74.15.30.186,ddentinger@sympatico.ca,14790790,000000122922318,4,3,,4
326094,31-JAN-12,30-JAN-12,Pat,,fr,206.47.201.188,jo-ann-landry@sympatico.ca,14793108,000000122924211,3,3,"Je me demande quand j'aurais pu avoir a defrayer un montant fixe pour le modem puisque j'ai le modem depuis plus de 5 ans et j'ai toujours a payer un tarif mensuel... De plus sur la documentation que j'ai recu suite a ma commande du 11 janvier m'offre la possibulite d'obtenir un forfait mensuel de 16.95$ on m'informe lors de mon entretien que ceci n""est plus valide, alors pourquoi acheminer une fausse publicite?",4
326095,31-JAN-12,24-JAN-12,Alvaro,,en,174.94.10.71,lpavia@sympatico.ca,14722534,000000122807971,4,4,Shorter wait time to speak with someone,4
326096,31-JAN-12,30-JAN-12,Mokhtar,,fr,65.93.153.183,yanmillette93@sympatico.ca,14798234,000000122924091,1,1,Répondre a se que j'avais demandé et prendre vos responsabilité quand vous causer du tord !,1
326097,31-JAN-12,28-JAN-12,Rajni,,en,65.94.196.68,margaret.ted@bell.net,14776348,000000122888786,5,4,,5
326098,31-JAN-12,27-JAN-12,Grant,,en,76.65.47.85,mcsutherland@sympatico.ca,14765244,000000122866401,4,4,"Your prices are too high, however this has nothing to do with customer service.",4
326099,31-JAN-12,26-JAN-12,Eric,,en,76.69.150.164,dgarriock@bell.net,14745986,000000122838213,5,5,,5
326100,31-JAN-12,30-JAN-12,Sana,,en,174.92.141.74,garmelk@sympatico.ca,14791716,000000122921291,3,2,it was handled.,4
326101,31-JAN-12,28-JAN-12,Linda,,en,70.29.128.250,je.mc@bell.net,14774670,000000122898402,5,5,,5
326102,28-JAN-12,27-JAN-12,Paola,,en,74.12.148.205,h.konstantinou@sympatico.ca,14761326,000000122879302,5,5,,4
326103,29-JAN-12,28-JAN-12,Alex,,en,174.95.214.235,lionel6@sympatico.ca,14775906,000000122902519,4,4,,4
326615,29-JAN-12,28-JAN-12,Celina,,en,174.95.199.146,christelwe@sympatico.ca,14772194,000000122899570,5,5,we were completely satisfied........and it was a relief not to speak to an india accent and Celina was very patient and her instructions were presize...thank you,5
326616,29-JAN-12,26-JAN-12,Chenara,,en,174.92.138.217,LABRAVO@sympatico.ca,14742812,000000122847957,4,4,,4
326617,29-JAN-12,28-JAN-12,Luis,,en,70.51.226.134,ryanconsulting@sympatico.ca,14778466,000000122898671,5,5,knoledge of tech and how he could explain solution to me ,5
326618,29-JAN-12,28-JAN-12,Cesar,,en,70.29.113.149,demeter4@sympatico.ca,14772794,000000122901551,4,4,"noting
my English is poor  and iem old he was wery good and a great help thank you 
Mrs.demeter.",4
326619,29-JAN-12,28-JAN-12,Karen,,en,67.70.2.76,joebiker@sympatico.ca,14774986,000000122897527,1,1,"I called because our 15 year old wireless router is so weak that we cannot receive a signal inside of our own home 28 feet away. We expected an offer of an upgraded router but instead we got ""techspeak"" about slow signals that are causing our problem and there is no time line for repairing it. If that's true why am I paying you for hi-speed internet? And my router still does not work. It's time to shop for Rogers or Cogeco.",1
326620,29-JAN-12,26-JAN-12,Med Karim,,fr,174.92.172.151,regist91@sympatico.ca,14753380,000000122856305,1,1,"Il n'a rien fait pour moi p.c.q c'était des appareils apple (ipad et ipod qui ne se connectait pas à internet. J'ai finalement réglé le problème par moi-même en déconnectant le modem. Je pense qu'il aurait pu tenter quelque chose.

Merci!",
326621,29-JAN-12,28-JAN-12,Med Amine,,fr,174.88.87.176,csto@sympatico.ca,14772442,000000122890347,5,5,rien,5
326622,29-JAN-12,28-JAN-12,Mohamed,,fr,67.68.209.234,andreforget22@bell.net,14771030,000000122886281,4,4,,5
326623,29-JAN-12,28-JAN-12,Neha,,en,70.53.99.126,mccraer@sympatico.ca,14776650,000000122896371,1,1,Listened to what I was saying.,1
326624,29-JAN-12,28-JAN-12,Alonia,,en,64.228.4.148,karen.smith5@sympatico.ca,14775320,000000122888570,5,5,Not a thing.....VERY good service....,5
326625,29-JAN-12,27-JAN-12,Mohamed,,fr,67.68.147.7,mboucher017@sympatico.ca,14765184,000000122865344,5,5,OK,5
326626,29-JAN-12,28-JAN-12,Kimberly,,en,70.30.73.89,kako@sympatico.ca,14775280,000000122891672,5,5,,5
326627,29-JAN-12,28-JAN-12,Calvin,,en,76.69.8.88,vrgroup@bell.net,14779948,000000122890111,5,5,All involved were polite and most helpful. ,5
326628,29-JAN-12,28-JAN-12,Aymen,,en,67.68.226.171,apedicelli@sympatico.ca,14771182,000000122889194,5,5,,5
326629,29-JAN-12,28-JAN-12,Jeff,,en,184.145.121.36,jacfour@sympatico.ca,14774432,000000122887192,4,4,Had been overpaying for years and not satisfied that I was never notified.  It was only after talking to other Bell customers that I realized I was overpaying.,4
326630,29-JAN-12,28-JAN-12,Emely,,en,74.14.109.239,adriane@sympatico.ca,14770764,000000122886559,1,1,nobody told me the reason i didn't have the new modem in hand was because YOU shipped it to the wrong address. You did NOT take ownership or do anything to compensate me this third time I was calling. I had to call Purolator to find out the modem had been shipped to my OLD address (where I lived more than 15 months ago) and went to pick it up myself.,1
326631,29-JAN-12,28-JAN-12,Mohammed,,en,74.14.109.239,adriane@sympatico.ca,14770766,000000122893624,4,4,,1
326632,29-JAN-12,28-JAN-12,Harjeeth,,en,76.67.72.114,thehacks@bell.net,14779550,000000122890948,5,4,,5
326633,29-JAN-12,28-JAN-12,Brenda,,en,69.157.166.177,cobon@sympatico.ca,14772330,000000122901745,5,5,nothing,4
326634,29-JAN-12,27-JAN-12,Mariem,,fr,70.29.188.205,marcelle_caron@bell.net,14764772,000000122874135,5,5,"J'ai eu un peu de difficultés avec le programme, et je comprenais pas très bien, la voix n'était pas très forte, mais tout s'est déroulé très bien et mon probleme a été résolu.  Merci",4
326635,29-JAN-12,28-JAN-12,Reina,,en,184.146.133.29,msilva7@bell.net,14777148,000000122894629,5,5,"You have excellent people, who are both courteous and caring!",5
326636,29-JAN-12,28-JAN-12,Brendan,,en,184.148.10.50,Andrey_L@sympatico.ca,14770394,000000122889900,4,4,na,4
326637,29-JAN-12,28-JAN-12,William,,en,70.51.52.17,leigh.norman093@sympatico.ca,14775794,000000122888587,4,4,,2
326638,29-JAN-12,27-JAN-12,Ingrid,,en,74.14.87.195,m_newman@sympatico.ca,14764539,000000122871051,5,5,nothing,5
326639,29-JAN-12,28-JAN-12,David,,en,184.147.177.103,bud.brown@sympatico.ca,14771840,000000122886250,5,5,"Not a thing.  Before your representative had finished asking what I needed, I realized that I had simply been too impatient and that my efforts to solve the problem had been successful - I simply lacked the patience for that fact to manifest.",5
326640,29-JAN-12,27-JAN-12,Matthew,,en,74.15.245.70,davidssnell@sympatico.ca,14759220,000000122878143,4,4,The length of time that I was on hold before my call was taken by the rep.,5
326641,29-JAN-12,27-JAN-12,Chaouki,,fr,70.48.138.177,manuela_soligo@sympatico.ca,14764734,000000122860034,3,2,,3
326642,29-JAN-12,25-JAN-12,Ghislain,,fr,74.14.73.160,gisele.leblanc@sympatico.ca,14733760,000000122811646,4,3,"ne pas augmenter les prix aussi souvent ,et observé votre parole Merci",4
326643,30-JAN-12,29-JAN-12,Walter,,en,70.26.19.56,fredpelletier@sympatico.ca,14782904,000000122905878,5,5,,4
326644,30-JAN-12,29-JAN-12,Valerie,,en,174.91.49.233,kende.anteus@sympatico.ca,14784378,000000122914171,5,5,,5
326645,30-JAN-12,29-JAN-12,Mary ruksana,,en,38.116.192.98,lporretta@sympatico.ca,14784908,000000122906926,5,4,,4
326646,30-JAN-12,29-JAN-12,Erick,,en,74.12.147.147,terry.mackey@sympatico.ca,14787822,000000122910675,5,5,,5
326647,30-JAN-12,29-JAN-12,Diego,,en,64.229.208.79,rh.owen@sympatico.ca,14786662,000000122904717,4,4,problem was resolved however some of the shortcuts on my computer for mail disapeared.not the end othe world but annoying,3
326648,30-JAN-12,28-JAN-12,Badreddine,,fr,76.64.242.242,claudette.claude@bell.net,14772276,000000122900993,5,5,On a réglé notre problème,5
326649,30-JAN-12,29-JAN-12,Ali,,en,184.148.115.183,asplund@sympatico.ca,14780928,000000122915020,4,5,,5
326650,30-JAN-12,29-JAN-12,Aymen,,fr,142.83.138.6,briray155@sympatico.ca,14781358,000000122910896,5,5,Rien,5
326651,30-JAN-12,25-JAN-12,Ghislain,,en,70.50.194.39,anne.leung@sympatico.ca,14729884,000000122825166,4,3,,4
326652,30-JAN-12,29-JAN-12,Oscar,,en,216.209.119.14,lucid1@bell.net,14784938,000000122904159,5,5,nothing,4
326653,30-JAN-12,29-JAN-12,Rodolfo,,en,70.24.211.36,sgbshaw@bell.net,14787258,000000122913713,4,4,,4
326654,28-JAN-12,27-JAN-12,Kristen,,en,74.14.17.182,emmy.jardine@sympatico.ca,14760122,000000122876570,5,4,The repair tech took the modem with him and I should not have had to call BELL to let them know that I am not in possession of it to return in the first place.,5
326655,28-JAN-12,27-JAN-12,Abir,,fr,70.24.214.2,micgagne@sympatico.ca,14765408,000000122875717,5,5,Facture unique est bien mais un endroit pour contact pour tous les services et non 3 numéros différent (4 si ont inclus télé fibe),4
326656,28-JAN-12,27-JAN-12,Zaid,,en,74.14.26.42,s_simpson@sympatico.ca,14767958,000000122877838,4,4,,5
327105,29-JAN-12,28-JAN-12,Krishnan,,en,70.24.90.146,rjesadler@sympatico.ca,14778208,000000122892652,4,5,"
The automated answering system transferred me to the wrong department after a 10 minute wait. Then I had to wait again once a person redirected me to the proper department. ",3
327106,29-JAN-12,27-JAN-12,Asly,,en,184.151.63.211,Dunlop82@sympatico.ca,14756300,000000122874884,3,2,When I signed up for turbo hub with Bell Mobility I was told I could have my same sympatico email address. At this phone call I was told that once sympatico dial up disconnected I could not have my sympatico address. This was frustrating. I called Bell Mobility and they have reassured me that I can have the same address that they have to send a letter to be able to maintain it and I would hear back when confirmed in a couple days.,4
327107,29-JAN-12,27-JAN-12,Estephania,,en,69.158.179.26,roy175@bell.net,14767820,000000122872832,4,4,The teck did no realize you cannot get to see my screen when i am using Mozilla Firefox. I had to open Internet Explorer.Then it worked fine.,3
327108,29-JAN-12,28-JAN-12,Kishore,,en,70.24.98.42,srusynyk@sympatico.ca,14779116,000000122901078,5,5,"No, everything was great",5
327109,29-JAN-12,28-JAN-12,Mathew,,en,174.91.9.35,p.sbert@sympatico.ca,14777474,000000122900773,4,4,Nothing it was perfect ,5
327110,29-JAN-12,28-JAN-12,Uzair,,en,67.71.0.161,pat.tolmie@sympatico.ca,14777530,000000122890222,4,2,"As we explained to the rep, we have had and continue to have intermittent service -- download speeds ranging from zero to 3.5 or thereabout. Occasionally, we get one in the low 20 range. We need to reboot a couple of times a day at least. This problem existed before our recent system upgrade and continues now. We need more attention than a suggestion that we reboot!",
327111,29-JAN-12,25-JAN-12,Aquiles,,en,174.91.174.239,trumpp@sympatico.ca,14741894,000000122832475,5,5,"there is nothing you could have done better,I think it took only a minute before Jose started talking to me and then set up my wireless connection.He was the best Person I ever had.",5
327112,29-JAN-12,28-JAN-12,Skander,,fr,174.94.79.215,marius.bouchard@sympatico.ca,14776440,000000122902069,5,5,Je suis sastisfait à 100%,5
327113,29-JAN-12,28-JAN-12,Pamela,,en,174.89.168.189,r.wiggins@sympatico.ca,14777944,000000122899406,5,5,"The best part was talking to Pamela,who spoke English and I could understand.
She did a great job for me.
I usually give up with most of your technitions that I don't understand and I have to keep repeating myself. Why can we not have tecs. in CANADA? I know a few people who have Quit Bell and gone elseware, my daughter is one of them. We must have Canadians that can do that work. I would not recommend Bell if you keep it in another country. I guess it saves money. I am a retiree from BCE and not happy with this work in another country.",4
327114,29-JAN-12,28-JAN-12,Dorsaf,,fr,76.69.235.51,rene.tortue@sympatico.ca,14778104,000000122892432,4,4,"dans le quartier st michel on n,iamerais que bell etablisse le nouveau services par cable pour pouvoir nous aussi beneficie de se service quand je vais voir mes ils ont le service alors ici a st michel on ne la pas donc il faut que bell compredre que nous aussi on a besoin de se service.merci rene",4
327115,29-JAN-12,23-JAN-12,Vijay,,en,70.51.166.224,betty.seckington@sympatico.ca,14706368,000000122758687,5,5,,5
327116,29-JAN-12,28-JAN-12,Martina,,en,70.51.26.25,georgego@sympatico.ca,14773772,000000122899213,4,4,,4
327117,29-JAN-12,28-JAN-12,Houcem,,fr,65.94.1.114,deniseguindon000@sympatico.ca,14772826,000000122888267,5,5,"Rien en ce qui a trait à mon appel d'hier. Par contre, j'ai eu à plusieurs reprises, des mauvaises expériences avec votre SAC de sorte que j'hésite encore à vous recommander. Houcem a été parfait et est même allé au devant de mes besoins - est-ce exceptionnel ou si le SAC s'est repris en main et sera ""orienté client"" à l'avenir? Je le souhaite ardemment car vous étiez sur une bonne trajectoire pour voir vos clients déménager chez Vidéotron. Même moi, retraitée de Bell, j'y pensais sérieusement même si ça me donnait l'impression d'être ""infidèle""!",4
327118,29-JAN-12,28-JAN-12,Lokeswaran,,en,70.54.82.51,jswitzer64@sympatico.ca,14775172,000000122892152,5,5,can't think of anything.,5
327119,29-JAN-12,28-JAN-12,Saliou,,fr,70.29.162.26,cecilerouleau@sympatico.ca,14772068,000000122892854,4,4,"on voulait me faire payer le modem que je paie maintenant depuis 5 ans ! Un nouveau client de Bell arrive et paie 49.95 $ pour son modem alors que moi qui suis avec Bell depuis au moins 30 ans me retrouve défavorisée Ce n'est pas comme ça qu'on récompense les clients il me semble ! En plus depuis 2 mois j'ai tj des mauvaises surprises quand arrive ma facture: fin de promotion donc perte d'économies de 15$ sans préavis, promesses d'un préposé  de payer 66.86$ pour 1 an dès le 28 déc mais je reçois une facture de 137.92$ à la place !!!!!!!!!!! ma patience est sur le bord d'être finie à l'égard de Bell.....",2
327120,29-JAN-12,25-JAN-12,Sheng,,en,50.101.54.82,shirlrb@sympatico.ca,14740824,000000122811322,5,3,just not sure if the bill was right that could be because I haven't done my math,1
327121,29-JAN-12,21-JAN-12,Med Anis,,fr,67.68.80.123,lfarmer@bell.net,14692580,000000122727842,,,"On m'a dit que mon liciel de courriel n'est pas fait pour envoyer des photographies, c'est peut-être le cas. Je vais consulter un collègue  technicien en informatique du bureau.",3
327122,29-JAN-12,27-JAN-12,Kishore,,en,64.228.194.15,patonsplace@sympatico.ca,14766564,000000122866678,5,5,,5
327123,29-JAN-12,20-JAN-12,Abderrahmane,,fr,74.12.244.177,dan1gi@sympatico.ca,14676680,000000122697553,3,2,vous occuper mieu des clien qui on un probleme d internet  depuit septembre dernier   j ai suprimer mon service de tele  bell et je suit presentement a suprimer mon service telephonne maison  et je suit en decision pour le service internet   je  n ai pas eu le soutien que vous dite donner a de bon clien   tous mes service me coute 195.00 par mois et pas capable de regle un probleme internet  ,2
327124,29-JAN-12,27-JAN-12,Chaouki,,fr,69.159.160.13,beaupell@sympatico.ca,14757532,000000122872200,1,1,"Tout d'abord, que le service soit au Canada et non en Tunisie et que le ''conseiller'' comprenne bien ma demande en référence à la facturation.  Il aurait pu met transférer à l'un de ses supérieur, afin que je sois satisfait.  Le tout était en rapport à la facturation et location de modem, que je crois avoir payé en trop depuis plusieurs années vs le service à la clientèle de Bell.",2
327125,29-JAN-12,13-JAN-12,Sylvie,,en,70.49.184.241,rkalitsis@bell.net,14599206,000000122549329,4,1,Train your staff on the Samsung Allshare software as it is not working with your new nodems. In fact I am thinking of sending mine back as it is not working with my printer or my TV. The old one was much better.,3
327126,28-JAN-12,27-JAN-12,Antony,,en,184.147.38.49,s.garinther@sympatico.ca,14767926,000000122874742,5,4,,4
327127,28-JAN-12,27-JAN-12,Houssem,,en,76.68.110.122,paulvdemers@sympatico.ca,14766664,000000122864935,4,4,,5
327128,28-JAN-12,27-JAN-12,Adnen,,fr,174.93.225.81,JeanDesjardins_70@sympatico.ca,14756368,000000122882723,3,2,,3
327606,29-JAN-12,16-JAN-12,Franssesca,,en,67.71.10.9,lorettac@bell.net,14627364,000000122599456,2,4,"A person in India sent me the wrong replacement part, the next person I spoke to sent nothing and finally the 3d person   (in missauga) sent me the correct part.  It took over a week.",4
327607,29-JAN-12,28-JAN-12,Jose,,en,64.228.148.40,s_franklin@bell.net,14778507,000000122895677,1,1,"I was outright lied to by several of your customer service rep. I have had a problem since Dec. 18th and to date it has not been rectified.  I would like a personal call from John Watson. Your customer service VP as in my opinion, this problem has gone beyond the ability of anyone lower than him to rectify. I would like to arrange a time where we can talk on the phone.",1
327608,29-JAN-12,28-JAN-12,Manel,,fr,174.93.149.112,DUBOISYVON_448@sympatico.ca,14770430,000000122891726,5,5,,5
327609,29-JAN-12,27-JAN-12,Kanni,,en,69.171.161.95,ineff@sympatico.ca,14761822,000000122884290,1,1,"It would be nice to speak with someone who I can understand.It took DAYS to finally be able to get into my email again.
I am looking for other service providers. BELL is no longer the great company it once was.",1
327610,29-JAN-12,28-JAN-12,Mehdi,,fr,174.89.228.151,bott64@bell.net,14771720,000000122898358,5,5,,3
327611,29-JAN-12,27-JAN-12,Belhassen,,fr,184.148.234.76,ra_chy@bell.net,14767130,000000122864625,4,4,,4
327612,29-JAN-12,28-JAN-12,Abdou,,en,209.226.201.250,acarias4@sympatico.ca,14770708,000000122895057,4,5,"Noyhing much
",5
327613,29-JAN-12,28-JAN-12,Denis,,fr,70.53.208.79,dumasm@sympatico.ca,14773132,000000122888107,5,5,,5
327614,29-JAN-12,27-JAN-12,Moncef,,fr,184.145.248.163,therese.chretien@sympatico.ca,14769280,000000122863510,5,5,non tout est très bien,5
327615,29-JAN-12,28-JAN-12,Julio,,en,174.93.31.197,graeme.norval@sympatico.ca,14773968,000000122887543,4,4,,5
327616,29-JAN-12,28-JAN-12,Lorrey,,fr,76.69.189.217,delislelapalme@sympatico.ca,14772786,000000122890647,5,5,"avoir tout plein d'agent comme celui qui m'a servi patient courtois et il a pris le temps de bien comprendre et de m'expliquer ce que je devais faire vraiment une personne exceptionnelle
si la qualité des interventions de votre personnel à la réponse était comme celle que j'ai eu je n'hésiterait pas un seul instant à recommander Bell mais malheureusement ce n'est pas le cas assez souvent",4
327617,29-JAN-12,15-JAN-12,Dilip,,en,64.229.130.23,vera.miller@bell.net,14619862,000000122578374,5,5,nothing thank you,5
327618,29-JAN-12,17-JAN-12,Leila,,fr,67.68.20.152,francim@bell.net,14637148,000000122617832,3,2,"l'information n'a pas été suffisante.

",3
327619,29-JAN-12,26-JAN-12,Vijay,,en,69.158.55.21,sidoli@bell.net,14754452,000000122841711,2,1,fixed problem ,1
327620,29-JAN-12,28-JAN-12,Mohamed Amine,,fr,76.68.149.141,rgillesthouin@sympatico.ca,14778120,000000122894611,5,4,Rien de plus.,5
327621,29-JAN-12,27-JAN-12,Mohammed Wasay,,en,174.95.49.41,bevnickle@sympatico.ca,14757656,000000122869896,2,2,"My son in law came over and fixed the problem. We placed a little filter thing on a phone . hopefully the internet light does not turn red again.
This has only happened since the change to fibre optic.
Tank you",3
327622,29-JAN-12,28-JAN-12,Badreddine,,fr,174.93.241.187,mbachand7@bell.net,14776620,000000122902093,5,4,avoir + d`information sur internet,4
327623,29-JAN-12,28-JAN-12,Arcadius,,fr,76.71.196.212,asselin97@sympatico.ca,14771264,000000122889916,5,5,"Ce technicien était très compétent,ilétait tr`s professionnel dans sontravail,il me procurait de très bons conseils,il a mis beaucoup d'effort pour résoudre mon problème,Bell devrait continuer à se prévaloir de techniciens aussi compétents que celui affecté à mon dossier!Merci encore sincèrement Robert Hinds",5
327624,29-JAN-12,27-DEC-11,Sonia,,en,64.231.46.166,datzy@sympatico.ca,14375672,000000122157776,1,1,Transfer me back to Canada when I asked,1
327625,29-JAN-12,28-JAN-12,Carlton,,en,69.156.126.134,patricia_mckee@sympatico.ca,14777538,000000122896376,5,4,"Nothing, except provide me with outlook express, that is my computer problem.  The rep was very clear and understandable, something I've not found in the past.  Also patient.",4
327626,29-JAN-12,27-DEC-11,Budala,,en,64.231.46.166,datzy@sympatico.ca,14375674,000000122157997,1,1,Not cut me off when you tried to transfer me from billing to Service. Sonya needs to review the transfer process,1
327627,29-JAN-12,28-JAN-12,Harjeeth,,en,70.51.64.129,desertstream@sympatico.ca,14772854,000000122889321,4,5,I hope you are paying a fair wage to those not employed in Canada.,5
327628,29-JAN-12,28-JAN-12,Jacob,,en,69.158.88.63,hcharri@sympatico.ca,14774156,000000122900631,5,5,Give Jacob a raise he was excellent!!!!!,5
327629,29-JAN-12,22-JAN-12,Sofiene,,fr,74.15.215.43,d___gay6@sympatico.ca,14698748,000000122741426,1,1,"Bell a mal entré mon nouveau forfait à l'automne 2011. C'est une erreur de Bell qui m'a coûté un supplément en déc 2011 et en janvier 2012. Au lieu de corriger l'erreur, votre intervenant m'a dit qu'il n'y avait rien à faire. Service pourri comme d'habitude.",1
327630,29-JAN-12,28-JAN-12,Ever,,en,74.198.164.200,jpalma@bell.net,14775124,000000122896206,5,5,Nothing that comes to mind! All my requests were met above expectation.,5
327631,31-JAN-12,30-JAN-12,Marwen,,en,74.14.201.107,mangau@bell.net,14794428,000000122934739,3,5,"I right away gave the representative the error identification number and read out the message which said that my e-mail account had been blocked(I could receive but not send). Nonetheless, he had me go through quite a few manoeuvres reconfiguring my e-mail account before finally consulting a supervisor who told him what the error was and how to solve the problem. It had nothing to do with my computer or the e-mail configuration. I had to go to a web page, type in a mobile phone number and enter a code that was texted to me. The representative was trying to be helpful and was very professional and polite, but perhaps he should have checked on the meaning of the error number earlier in the process.  ",4
327632,31-JAN-12,30-JAN-12,Nelly,,en,67.71.1.216,previouslygood@bell.net,14796004,000000122932885,3,2,Not constantly change the terms of the agreement unilaterally in a strong-armed fashion.,3
327633,31-JAN-12,30-JAN-12,Mehdi,,fr,65.94.24.185,jpgodmaire@sympatico.ca,14793292,000000122932676,3,4,tout était parfait,4
327634,31-JAN-12,30-JAN-12,Christine,,en,174.95.21.42,cbkm388@sympatico.ca,14790064,000000122923859,5,5,,5
327635,31-JAN-12,29-JAN-12,Gustavo,,en,74.15.58.188,william.mcghee@sympatico.ca,14788284,000000122907544,4,4,"there is too much stuff on my inbox page
I find it confusing",3
327636,31-JAN-12,30-JAN-12,Afroze,,en,70.29.67.246,timron@sympatico.ca,14797698,000000122930240,3,5,"Initially, the representative informed me that email service may have to be suspended for 24 hours.  He was reluctant to explore other ways of re-establishing service quickly, despite my insistance that such a long interruption would not be tolerated.  It is only when I insisted on speaking with a manager about the email service interruption  that the representative explored other approaches.  Once he did this, we worked together to re-establish email service promptly. ",3
326104,29-JAN-12,28-JAN-12,Anusha,,en,174.95.214.235,lionel6@sympatico.ca,14775908,000000122901874,5,5,,5
326105,29-JAN-12,28-JAN-12,Brent,,en,184.146.129.210,cardanl@bell.net,14771944,000000122903186,2,1,Fixed the issue with the slow internet,2
326106,29-JAN-12,28-JAN-12,Khan,,en,70.27.168.7,robertnesbitt@sympatico.ca,14778268,000000122888713,3,3,,4
326107,29-JAN-12,28-JAN-12,Charles,,en,76.69.2.41,shafiqdamji@sympatico.ca,14778808,000000122893754,5,5,Wait time to talk to the rep.,5
326108,29-JAN-12,28-JAN-12,Elijah,,en,184.148.65.28,soyarose@sympatico.ca,14779074,000000122890544,4,2,People helping were great. Polite and service oriented. The issue of poor internet connection still remains. Works on and off. Spotty connection. Never know what it's going to do.,2
326109,29-JAN-12,28-JAN-12,Houssem,,fr,184.144.177.233,helenecedras@bell.net,14774180,000000122902108,5,5,non,5
326110,29-JAN-12,26-JAN-12,Jennifer,,en,70.30.49.142,BARRIE70@sympatico.ca,14742704,000000122844774,5,5,,5
326111,29-JAN-12,26-JAN-12,Raj,,en,70.54.90.105,astafford45@sympatico.ca,14743816,000000122850652,5,5,,4
326112,29-JAN-12,28-JAN-12,Armando,,en,184.147.118.35,art.white@sympatico.ca,14771232,000000122887828,5,5,,5
326113,29-JAN-12,28-JAN-12,Mohan,,en,64.228.144.87,guetsel@sympatico.ca,14774018,000000122892629,5,5,nothing,5
326114,29-JAN-12,28-JAN-12,Jamila,,fr,174.92.218.39,yvont@bell.net,14780232,000000122892282,4,4,,4
326115,29-JAN-12,28-JAN-12,Romeo,,en,184.147.231.223,ian.walkercondo50@sympatico.ca,14774292,000000122894229,4,3,Do not send me back & forth to various call centres.,3
326116,29-JAN-12,28-JAN-12,Mukendi,,en,184.148.61.94,eric.thom.5@sympatico.ca,14773332,000000122895773,5,5,"To let me buy this guy a beer - my best experience ever with a Bell tech who seemed to care about my problem, offered plenty of explanation along the way and who kept at it until the problem was solved. Bravo!",5
326117,29-JAN-12,28-JAN-12,Mariame,,en,184.144.77.162,wolf35@sympatico.ca,14780070,000000122897291,5,5,Make sure your website is updated with correct information.  Fibe 6 is showing to include 75GB.,5
326118,29-JAN-12,23-JAN-12,Josh,,en,67.68.171.181,lt.rogers@sympatico.ca,14710316,000000122766500,5,5,"Nothing, Josh fixed the other bell rep,s mistakes from the previous day. He was super!",5
326119,29-JAN-12,28-JAN-12,Zoubeir,,fr,174.93.165.17,ann.golubowski@sympatico.ca,14771088,000000122899207,5,5,,5
326120,29-JAN-12,27-JAN-12,Jose,,en,65.94.113.245,lah@sympatico.ca,14763710,000000122877019,5,5,Can't think of anything.,5
326121,29-JAN-12,28-JAN-12,Elvis Francisco,,en,70.51.26.25,georgego@sympatico.ca,14773774,000000122896145,4,4,,4
326122,29-JAN-12,15-JAN-12,Maria,,en,70.27.36.110,jlj154@sympatico.ca,14615678,000000122576910,5,5,,5
326123,29-JAN-12,28-JAN-12,Nayeem,,en,74.12.191.124,cudney24@sympatico.ca,14772454,000000122899385,2,1,There was a service guy suppose to come to our housee between 12-5 (we had other things to do and waited until 530 for hi to show up) NOT HAPPY,2
326124,29-JAN-12,28-JAN-12,Kevin,,en,70.49.175.18,cturley@bell.net,14772446,000000122894481,4,4,nothing,5
326125,29-JAN-12,28-JAN-12,Mohamed Alaeddine,,fr,70.48.16.95,pierre171@bell.net,14777734,000000122889758,1,1,je vais changé de compagnie est ce assé clair ?  ,1
326126,29-JAN-12,28-JAN-12,Jdey,,fr,76.68.202.2,sproulx_3@sympatico.ca,14779094,000000122895551,5,5,Le jeune homme de la Tunésie qui m'as aidé était vraiement patient. J'ai déja eu une tres mauvaise expérience avec un agent pour m'aider avec internet et il était vraiement impatient.J'ai toujours eu peur par la suite de demander de l'aide mais ce jeune homme me redonne confiance.Merci!!Sandra,5
326127,29-JAN-12,28-JAN-12,Christine,,en,174.94.18.186,ricbaker@sympatico.ca,14778136,000000122886862,4,4,,4
326128,29-JAN-12,24-JAN-12,Danielle,,en,69.156.97.38,evanslb@sympatico.ca,14718336,000000122792340,4,5,,4
326129,29-JAN-12,28-JAN-12,Carolina,,en,76.71.153.195,fdangelo@sympatico.ca,14773468,000000122902648,4,4,,4
326130,29-JAN-12,28-JAN-12,Sriram,,en,70.49.242.96,bertreynolds@sympatico.ca,14771590,000000122899561,5,5,got to talk to an technician right away instead of listening to canned greetings.,5
326131,29-JAN-12,28-JAN-12,Mouna,,fr,184.145.156.7,mela_lavergne@sympatico.ca,14776728,000000122891653,5,5,"Rien, cétais parfait",5
326132,29-JAN-12,27-JAN-12,Salvador,,en,67.71.156.40,n.castonguay@bell.net,14766028,000000122865475,5,5,ENHANCEMENT OF THE AUDIO QUALITY!,5
326133,29-JAN-12,28-JAN-12,Sweta,,en,64.229.29.135,rurquhart@sympatico.ca,14778452,000000122890546,5,5,not sure. my problem was resolved to my satisfaction. Thank you,5
326134,29-JAN-12,21-JAN-12,Anusha,,en,70.24.108.183,robert.cantafio@sympatico.ca,14695092,000000122738586,1,1,"the rep could have listened to what I was telling her so that she could a) understand the porblem, b) resolve the problem and she could have stopeed asking me to give her remote control of my computer.  She also did not know what she was doing - as proven by the fact that I just called again today and spoke with someone who gave me accuaret, c=rrect information (different from what the lady on the 21 st told me - and the problem was fixed in under 10 minutes!!!!",
326135,29-JAN-12,28-JAN-12,Shashank,,en,69.158.177.4,the.hawk1@sympatico.ca,14779526,000000122896636,5,5,completly satisfied,5
326136,29-JAN-12,20-JAN-12,Lorie,,en,70.53.208.83,carole.holme@sympatico.ca,14675870,000000122706315,3,3,The person could have give me more information regarding my querie rather than just a yes or no answer.,4
326137,29-JAN-12,28-JAN-12,Luis,,en,184.144.189.189,tomfleck@sympatico.ca,14779684,000000122891263,5,5,,5
326138,29-JAN-12,28-JAN-12,Felix,,en,184.144.189.189,tomfleck@sympatico.ca,14779682,000000122886654,4,4,,5
326139,29-JAN-12,27-JAN-12,Malek,,fr,65.93.168.23,evode2010@bell.net,14760276,000000122881891,5,5,,5
326140,29-JAN-12,28-JAN-12,Irfan,,en,76.64.105.104,iisjonesii@sympatico.ca,14774310,000000122901587,3,2,"rep told me to call 611 monday-friday 9-5 to set up a call for my phone, called saturday night and had someone out sunday who fixed the problem, they should know each others hours of business",3
326141,29-JAN-12,28-JAN-12,Gregorio,,en,64.231.130.198,art.saajarvi@sympatico.ca,14771230,000000122893046,4,4,,4
326142,29-JAN-12,27-JAN-12,Diaraye,,en,69.156.29.132,jmforsey@sympatico.ca,14762600,000000122882034,4,4,"I'm not sure. It depends on what you do -- and I couldn't hear well enough to know exactly what you'll do. (I have a hearing problem so it's my fault that I don't know exactly -- certainly not that of the person I was speaking to,  who was very understanding.)",4
326143,29-JAN-12,25-JAN-12,Kevin,,en,174.95.141.97,ray.jamieson@sympatico.ca,14739618,000000122832726,5,5,No suggestions.  Just happy with the l technicaassistance received.,5
326144,29-JAN-12,27-JAN-12,Victor Gabriel,,en,70.27.62.228,kinross@sympatico.ca,14763506,000000122883416,5,5,,5
326145,29-JAN-12,28-JAN-12,Karingula,,en,76.69.139.8,ginette.ross@sympatico.ca,14773860,000000122898532,5,5,,5
326146,28-JAN-12,27-JAN-12,Tejaswvi,,en,174.95.16.34,bucciol@sympatico.ca,14758062,000000122882598,4,5,NOTHING,4
326657,28-JAN-12,27-JAN-12,Helmi,,fr,70.55.113.105,gaston027@sympatico.ca,14760750,000000122871714,2,2,"J'aurais aimé payer moins cher pour mon service Bell Internet Essentiel Plus.
Étant donné que je suis un de vos client depuis longtemps.Je songe sérieusement à changer de fournisseur internet et ce à meilleur prix.",2
326658,28-JAN-12,27-JAN-12,Luis,,en,65.92.100.196,2288@bell.net,14756172,000000122881801,3,1,"told me to wait for a phone call and it did not come until I called back and and got help right away,she asked me A FEW QUESTIONS AND REMEMBERED I TRIPPED OVER THE PHONE CORD in the morning.  problem solved   thank you",4
326659,28-JAN-12,25-JAN-12,Dwayne,,en,70.51.162.88,fleury37@bell.net,14733202,000000122810375,3,4,Have your customer service reps take lessons on how not to be condescending.,3
326660,28-JAN-12,27-JAN-12,Djouaihia,,fr,184.145.217.4,thibodeauf@sympatico.ca,14769298,000000122878347,5,5,,3
326661,28-JAN-12,25-JAN-12,Edgardo,,en,70.24.160.90,paulmitchell@bell.net,14739030,000000122821782,5,,,5
326662,28-JAN-12,27-JAN-12,Antony,,en,70.54.129.119,jalucas@bell.net,14762070,000000122867846,4,4,,4
326663,28-JAN-12,26-JAN-12,Alisia,,en,174.95.137.116,csamways@bell.net,14745400,000000122853594,3,1,"My inquiry into why my internet usuage was so high was somewhat answered and the bell rep was friendly and polite but to tell me that I will be charged $100 (that i never signed a contract to that effect) for breaking a contract that has six months left on it ,when in fact I was willing to be with Bell for at least one more year if I could upgrade to a faster service (Fibre 12). I would have been giving Bell more money for at leasst one more year. How can I possibly recommend Bell to someone else when they are so inflexible as to accomadate my simple request.  I was very disappoined with the outcome of my call. When my contracts are up with bell I will be switching back to cable service and I have been a long time Bell supporter, but can not stay with a provider that is unable to make my simple requests happen. Thanks Craig Samways",1
326664,28-JAN-12,26-JAN-12,Hana,,fr,174.91.189.61,j-mpilon@sympatico.ca,14748396,000000122847421,4,4,,4
326665,28-JAN-12,27-JAN-12,Jose,,en,70.54.53.119,lawrence.taylor@sympatico.ca,14763820,000000122884361,2,3,"As you will note I had called your tech services 4 times.  The first two resolved and answered nothing. The third call Bell insisted on a tech to attend my residence in some 4-5 days and advised that there would be a charge if the issues was not with the line.  The fourth call (i.e. This survey response), the agent finally admitted that the Bell Internet was out in several geographical areas noting the Bell was working on the issue and that he didn't understand why this hadn't been stated during anyone of the first three calls. At least this agent was honest about the issue (i.e. Bell Service problem and it will be fixed although did not know how long it would take).  Suffice it to say,  no service until Saturday  mid-am.  Had to re-register with Bell before could be used. If Bell expects commitment from their customers ,  it must reconsider its PR - take responsibility and not try to mislead a costumer. Further Bell ought not expect to have such lengthy down time and then hang on to their customers. I expect a some form of comp at a minimum and do not expected to be taken advantage of.  Certainly this experience is not the first with Bell and has generated cause to consider other service providers. Should Bell make a concerted effort to remedy my concerns, I may be apt to consider a positive recommendation.. Very Displeases Customer!  ",2
326666,28-JAN-12,27-JAN-12,Sharmila,,en,76.67.110.219,johnbotelho5@sympatico.ca,14762782,000000122882093,4,4,Notce of a suspended service in advence,4
326667,28-JAN-12,22-JAN-12,Med Salah,,fr,76.67.163.172,pmgxjmg@sympatico.ca,14703442,000000122749722,5,5,"Rien de plus, nous avons été très satisfaits",5
326668,28-JAN-12,25-JAN-12,Aivi,,en,184.146.147.9,petaloutha@sympatico.ca,14739128,000000122820548,5,5,,4
326669,28-JAN-12,27-JAN-12,Shashank,,en,70.49.188.4,bonnie.burlingham@sympatico.ca,14757842,000000122875952,5,5,,5
326670,28-JAN-12,27-JAN-12,Ingrid,,en,70.26.20.124,robert.teskey@sympatico.ca,14767622,000000122881010,5,5,The young lady on the line was very professional and ensured everything was working properly before signing off.,5
326671,28-JAN-12,27-JAN-12,Dan,,en,65.92.199.224,kskiser@sympatico.ca,14763604,000000122865059,5,5,,5
326672,28-JAN-12,27-JAN-12,Christopher,,en,65.92.199.224,kskiser@sympatico.ca,14763606,000000122866768,4,5,,5
326673,28-JAN-12,27-JAN-12,Sharmila,,en,76.64.10.58,flowerpwer@sympatico.ca,14760482,000000122877431,5,4,"Nothing, all my questions were taken care of",4
326674,28-JAN-12,27-JAN-12,Mohamed,,fr,76.71.176.228,Michelle.hardy@bell.net,14756434,000000122872248,5,5,Rien.,5
326675,28-JAN-12,27-JAN-12,Gustavo,,en,70.30.174.65,madablink@sympatico.ca,14764580,000000122883846,4,4,nil,5
326676,28-JAN-12,27-JAN-12,Diaraye,,en,205.189.194.208,mrsboots@sympatico.ca,14765892,000000122867282,,4,Probably nothing more thank you.,3
326677,28-JAN-12,27-JAN-12,Cecile,,en,50.100.209.95,dgbrown7@sympatico.ca,14759478,000000122865259,5,5,I am a technical nerd. The agent was very efficient and talked me through the problem. This is actually  the first time I have been completely satisfied with Bell internet service.,4
326678,28-JAN-12,27-JAN-12,Basker,,en,174.88.172.241,trwright@sympatico.ca,14769524,000000122867203,1,1,speak English,1
326679,28-JAN-12,27-JAN-12,Islem,,fr,174.88.156.107,mjacques2@sympatico.ca,14765630,000000122876508,5,5,,5
326680,28-JAN-12,26-JAN-12,Nadia,,fr,174.91.234.58,serge.ryan2@sympatico.ca,14754282,000000122835732,5,5,,4
326681,28-JAN-12,27-JAN-12,Fairin,,en,76.65.85.82,sharron.sharman@sympatico.ca,14768322,000000122866449,5,5,,3
326682,28-JAN-12,27-JAN-12,Adalberto,,en,74.14.159.70,drb1@sympatico.ca,14759771,000000122874749,5,5,,5
326683,28-JAN-12,26-JAN-12,Kaouther,,fr,65.92.249.238,mperrault_54@sympatico.ca,14751878,000000122844535,4,5,,4
326684,28-JAN-12,27-JAN-12,Adalberto,,en,184.144.60.5,doug.l@sympatico.ca,14759734,000000122884011,4,4,"u got me online with no problem , thanks ",5
326685,28-JAN-12,27-JAN-12,Abul Karam,,en,174.91.12.124,rzindler@sympatico.ca,14767918,000000122879312,4,4,,4
326686,28-JAN-12,26-JAN-12,Madhu,,en,174.95.93.181,itassi@sympatico.ca,14748374,000000122858008,3,3,"Half way through the installation of the security system I told Madhu that i could hear a knocking sound coming from my laptop. All he said was ""uh huh"" and he did not follow up. Hence my 2nd call and spoke to Oscar",5
327129,28-JAN-12,27-JAN-12,Victor Gabriel,,en,174.89.67.63,mcquarries@sympatico.ca,14765236,000000122882736,5,5,,5
327130,28-JAN-12,27-JAN-12,Christopher,,en,64.231.166.85,holly.foster@sympatico.ca,14761600,000000122862197,5,5,,4
327131,30-JAN-12,29-JAN-12,Maurice,,en,67.70.81.75,dellboone@sympatico.ca,14782220,000000122917116,1,1,Have someone with more experience and not have to put me on hold to ask level 2 technician numerous times.  I am a senior and not as savy as younger folks so I am very dependent on your help when things go wrong.  I actually fixed the problem myself after I hung up.,2
327132,30-JAN-12,29-JAN-12,Ronald,,en,216.221.66.185,amurton@bell.net,14780750,000000122911101,2,2,"2 DIFFERENT INDIVIDUALS AND 40 MINUTES WERE REQUIRED TO DETERMINE THAT OUR ROUTER WAS MALFUNCTIONING. THE FIRST PERSON DETERMINED THIS WITHIN 10 MINUTES BUT FOR SOME REASON I WAS MADE TO REPEAT THE EXERCISE WITH HIS SUPERVISOR, WHO SOUNDED LESS CAPABLE THAN THE FIRST PERSON.",3
327133,30-JAN-12,29-JAN-12,Srinivasan,,en,207.164.79.68,roy.scott@sympatico.ca,14786920,000000122907210,5,5,Better knowledge of Apple equipment,5
327134,30-JAN-12,29-JAN-12,Jose,,en,70.52.202.167,michelle.richards@sympatico.ca,14785520,000000122909323,5,5,"No comment, my service provider was excellent! ",4
327135,30-JAN-12,26-JAN-12,Sandra,,en,74.15.246.48,peteriburg@sympatico.ca,14752784,000000122843134,1,1,"Sandra was fine; but couldn't solve my problem.

My Wimax ends March 6 and I want to upgrade to the fast Turbo Hub.  So far, this is not possible.

My Saga:
I call Sandra on Thursday using the phone number on 'Switch to Turbo Hub' letter.  Her computer won't let her give me the fast Turbo Hub even if I agree to the 1 year contract.  I am left with the impression that the offer is only for the slow modem and for a fast modem I should have to pay. She reccomends I go in store.

On Friday I spend 1h15min at Bell World,in Rideau Centre, here in Ottawa.  The Rep, Lacey, is FANTASTIC.  At no time do I feel like I'm wasting so much of her time that I obviously am (1hr on hold with 'letter' phone number).  Lacey agrees that it makes sense that I should be able to sign a 1 year contract and pay the upgraded $55, and get a fast Turbo Hub modem for free, 2 months of data and no activation fee.  She calls the 'letter' phone number and talks rep to rep.  Apparently he computer also won't let her sell me the fast Turbo Hub which she has in stock.  The phone rep thinks its a technical issue that Bell cannot guarantee the fast service where I live.  He gives us a phone number for the 'Turbo Hub Sales Office'.  Great!

Today:  It turns out that the new phone number (#2 by the way) really just drops me into 310-SURF.  NO help at all.  But the helpful woman at DSL support apologizes for what is not her fault and gives me the 1-866 number for 'Portable and Rural Internet'.  A quick Google search tell me this is the old Wimax customer service number.  Now I'm getting somewhere (phone number #3).  No luck, on hold for 30 minutes before I loose patience and hang up.

So my saga will continue with the 'Portable and Rural Internet' number.  Stay tuned!

Beyond my frustration at wanting to keep my internet with Bell and pay you more in the process, let's examine the key points:

1) Bell reps are helpful and polite, but just can't solve my problem.
2) Bell reps don't seem to know who can.  Your company is too bureucratic with too many silos.
3)Explain this contradiction:
On the one hand, I would expect to be able to get Turbo Hub because:
a)My neighbour three doors down has a turbo hub.
b)My current Wimax works fine
c)A search of my address on Bell's website tells me that my address is more than covered by the 21 Mbps network.

On the other hand:
a) nobody's computer lets them sell me a 21 Mbps Turbo Hub
b) When you plug my postal code into the Wimax customer service number is says this service is not avaible in my area.

WHAT IS GOING ON??!!!

I want:
1) A 21 Mbps Tubo Hub 
2) 2 Months of free data
3) No activation fee

I will give you:
1) a 1 year contract
2) $55 a month for 3 GB of data

Do we have a deal?

Peter Iburg
b1bhqt43",1
327136,30-JAN-12,28-JAN-12,Nebgha,,fr,64.229.72.66,stan698@sympatico.ca,14779138,000000122892774,4,4,"Malheureusement, on ne pouvait installer le Outlook sur mon portable a cause de Vista.  ",4
327137,30-JAN-12,29-JAN-12,Emmanuelle,,en,70.30.21.201,louisecossette@sympatico.ca,14784896,000000122911691,5,5,,5
327138,30-JAN-12,29-JAN-12,David,,en,65.94.191.229,debbie.hanney@sympatico.ca,14782190,000000122912662,5,4,,4
327139,30-JAN-12,24-JAN-12,Cristobal,,en,69.157.53.61,dmpyke@sympatico.ca,14717814,000000122806631,5,5,Nothing,5
327140,30-JAN-12,27-JAN-12,Wissem,,fr,76.65.88.69,jagirard@sympatico.ca,14762052,000000122884152,1,1,"Bonjour,
En réponse à votre sondage; c'est le plus mauvais service que j'ai reçu d'un fournisseur depuis longtemps.Le diagnostique du trouble fut identifié très tôt: un nouvel adapteur électrique (power supply) doit m'être envoyé dans les 24 à 48 heures par courrier (Purolator) selon le technicien Wissem XX902.
Le 29-01-2012 je fais un autre appel, car je n'ai toujours pas reçu la pièce et je parle à Monsieur Hamed XZ597 et m'affirme que l'adapteur fut envoyé et que je vais le recevoir assurément assurément le 30, mais par le courrier postal.  
Le 30 j'intercepte le facteur lors de sa tournée et le questionne sur mon paquet qui m'a été promis par Bell. Il n'a aucun paquet pour mon adresse postale et aucune trace du dit paquet dans son véhicule. Je fais un autre appel,explique la situation à un certain Marc 6019495 et détecte par le timbre de ma voix que je ne suis pas très heureux. Il prend la situation en main et grâce à son INITIATIVE, trouve une solution pour me redonner mon service. Il sauve la face de l'entreprise, et vous la direction, vous avez BEAUCOUP à apprendre sur le sens du mot SERVICE. Je débuterais par lui dire merci, je ne le connais pas, mais il a des choses à vous apprendre et montrer sur le sens du mot SERVICE.
Je me suis fait MENTIR à deux reprises; soit le 27 et le 29 janvier par ignorance ou incompétence. Continuez dans cette direction et vous allez la FERMER cette compagnie. Merci à la haute direction, par votre insouciance vous devenez le meilleur atout de la concurrence.",1
327141,30-JAN-12,28-JAN-12,Aswathy,,en,174.95.60.71,jac01@sympatico.ca,14774430,000000122898876,5,5,Nothing,3
327142,30-JAN-12,25-JAN-12,Sowmya,,en,70.53.29.37,d.bbrackenbury@sympatico.ca,14731784,000000122816298,1,, have a rep who is customer sensitive and REALLy listens to customer's requesta and REALLY provides relevant and understandable action...esp. when customer is non-technical in understanding.,2
327143,30-JAN-12,29-JAN-12,Michael,,en,76.65.34.225,j.seymour@sympatico.ca,14783590,000000122912237,5,4,everything is fine ,5
327637,31-JAN-12,30-JAN-12,Merly,,en,70.53.73.223,lindabernhardt@bell.net,14793974,000000122934057,4,4,worked more quickly,5
327638,31-JAN-12,30-JAN-12,Juan,,en,76.68.82.237,karoelan.consulting@sympatico.ca,14793464,000000122935365,4,5,,4
327639,31-JAN-12,30-JAN-12,Faqria,,en,65.95.132.192,lyndathompson@sympatico.ca,14794246,000000122925631,4,4,,3
327640,31-JAN-12,30-JAN-12,Casey,,en,184.146.75.60,bjlscjac@bell.net,14789640,000000122930714,4,4,,4
327641,31-JAN-12,30-JAN-12,Reshma,,en,70.31.39.221,philippa_blair_3@sympatico.ca,14795866,000000122920133,4,4,,5
327642,31-JAN-12,30-JAN-12,Afroze,,en,76.69.86.142,jpurdon@sympatico.ca,14793304,000000122929463,3,2,The Agent was helpful and cleared a number of issues.  But Iam still not receiving a large number of messages that come through on my old computer but noton the new one.,3
327643,31-JAN-12,27-JAN-12,William,,en,174.95.99.236,ewad.rj@bell.net,14760282,000000122885085,5,4,resolve the issue faster,4
327644,31-JAN-12,18-JAN-12,Kanchana,,en,69.159.85.207,dah@sympatico.ca,14649802,000000122645034,1,1,Talked or heard from a supervisor as promised.,2
327645,31-JAN-12,30-JAN-12,Rudys,,en,69.157.20.36,wasapope@sympatico.ca,14798060,000000122921554,5,5,Very satisfied,5
327646,31-JAN-12,30-JAN-12,Thorat,,en,69.157.169.5,john.quilliam@sympatico.ca,14793180,000000122918159,4,5,no additional comments,3
327647,31-JAN-12,30-JAN-12,Souhaib,,fr,70.51.140.245,murielletherrien@sympatico.ca,14795232,000000122933388,5,,je vais voir si ma vitesse pour mon ordi est bien .je payait trop cher pour ce service .je veut la vitesse quil me faut  intermediaire ..,3
327648,31-JAN-12,30-JAN-12,Vijay,,en,69.156.98.181,jcst@sympatico.ca,14792840,000000122927699,3,2,"Listen to what was being said, not running thru a checklist as to what to say that doesn't solve the problem",2
327649,31-JAN-12,28-JAN-12,Julio,,en,76.69.128.33,tbelliott@bell.net,14779430,000000122889420,4,4,The installation of the router/modem etc.could have been better and we were unable to send e-mails ,4
327650,31-JAN-12,30-JAN-12,Heithem,,fr,74.15.125.25,salsec@bell.net,14796780,000000122928801,4,3,"Avant j'étais avec Vidéotron et j'avais le poste  DUSK et maintenant avec Bell vous me dite qu'il ne sera plus Disponible bientôt, c'étais mon poste favoris, et cela me déçois beaucoup",3
327651,31-JAN-12,30-JAN-12,Jason,,en,174.88.6.235,rjpugsley@bell.net,14796430,000000122924045,5,4,,5
327652,31-JAN-12,25-JAN-12,Imran,,en,184.144.28.112,davemaslen@sympatico.ca,14731980,000000122827359,4,1,fixed the problems that i called about,2
327653,31-JAN-12,30-JAN-12,Ameer,,en,70.53.75.252,barbwire@sympatico.ca,14789438,000000122931945,5,4,Nothing,5
327654,31-JAN-12,29-JAN-12,Diego,,en,70.29.124.163,r.ba.mcneil@sympatico.ca,14786448,000000122906719,4,4,,4
327655,31-JAN-12,29-JAN-12,Benjamin,,en,184.145.111.163,garry.hally@sympatico.ca,14783014,000000122915379,5,5,Every thing was fine. He was helpfull and knew what he was doing the wife is better than me on the phone so she was talking to him. She was very pleased and are problem was solved. Up and running.,5
327656,31-JAN-12,30-JAN-12,Hector,,en,50.101.169.168,rodney.burnell@sympatico.ca,14796534,000000122929767,5,5,asking to many of the same questions,4
327657,31-JAN-12,30-JAN-12,Deo,,en,70.82.215.64,seymoursilverman@sympatico.ca,14796990,000000122927147,5,5,All was done very good ,5
327658,31-JAN-12,30-JAN-12,Houcine,,fr,76.69.231.14,normand.hbert2@sympatico.ca,14795462,000000122928982,5,5,"Non, pas vraiment !",4
327659,31-JAN-12,29-JAN-12,Partha,,en,69.156.152.43,jmlamont@sympatico.ca,14783998,000000122912226,4,4,,4
327660,31-JAN-12,31-JAN-12,,,en,199.7.156.33,,,,5,5,The good technician ID B58314. Thank you for hiring good reliable technicians. ,5
327661,31-JAN-12,27-JAN-12,Samia,,fr,65.93.158.183,jlarose01@bell.net,14762546,000000122866284,5,5,"Je trouve que pour rejoindre quelqu'un à qui parler c'est très difficile.
Trop de questions et personne au bout de la ligne.
Vous recevez une facture (téléphone) et (internet) sur la meme facture mais pour information on doit passer à deux différentes personnes.",4
327662,31-JAN-12,30-JAN-12,Akrem,,fr,64.229.133.234,guylangevin@sympatico.ca,14792158,000000122927843,4,2,"Rien de plus car le problème venait de mon PC,par contre avec les conseils du technicien j'ai pu par après règlé mon problème.",5
327663,31-JAN-12,05-JAN-12,Priyanka,,en,65.94.102.162,carol.ferreira@sympatico.ca,14491038,000000122340088,1,1,train the people answering to speak proper so they could be unstandable.   Also be able to answer questions being ask by customers not i dont know or im not sure.,3
327664,31-JAN-12,26-JAN-12,Chenara,,en,70.48.215.94,hmcgrandles@sympatico.ca,14748114,000000122839749,5,5,nothing i can think of,5
327665,31-JAN-12,30-JAN-12,Alisia,,en,184.148.128.18,patodd6@sympatico.ca,14795670,000000122926676,5,5,,4
327666,31-JAN-12,23-JAN-12,Mohamed,,fr,74.12.166.37,ccorbeil@sympatico.ca,14706854,000000122758470,5,5,J'aurais aimé être avisée des changements apportés à mon fortait avant l'échéance. Il faut toujours se débattre pour obtenir les rabais à chaque année.,4
327667,31-JAN-12,30-JAN-12,Rohit,,en,69.158.79.223,marvan@bell.net,14794668,000000122930720,5,5,I sometimes find it difficult to understand the accents most have.,4
327668,30-JAN-12,29-JAN-12,Mike,,en,76.71.52.249,levenstein@sympatico.ca,14784672,000000122911878,5,5,,5
327669,30-JAN-12,29-JAN-12,Imen,,fr,174.91.245.91,areid6@sympatico.ca,14780898,000000122905923,5,5,tout vas tres bien,5
327670,30-JAN-12,29-JAN-12,Irfan,,en,174.92.73.101,ida_ron@bell.net,14783490,000000122916502,5,5,"Nothing.  It was as the young man said, my monitor was slightly disconnected from my tower. He was very helpful.  Thank you Ida  ",5
327671,30-JAN-12,29-JAN-12,Wissem,,fr,184.148.250.124,sergebaillargeon@sympatico.ca,14787236,000000122908675,5,5,,5
327672,30-JAN-12,29-JAN-12,Madhu,,en,74.15.255.157,douglas.martin@sympatico.ca,14782410,000000122906913,1,4,"I am presuming that this is for the person who first took my call, not the tester.  The person who first took my call was hopeless. DID NOT LISTEN!  Total waste of time. He asked if I had another power supply to plug into my modem which is dangerous and could have caused all kinds of damage if he asked someone who didn't know any better. Asked if the power supply could be plugged into another outlet so see if it got better.  This is not India!  If he listened, he would have heard me say that the modem was cycling and it flashed red for a second when it reloaded but hearing 'red'was enough for him.  He was already to send me (only) a new power supply which would have put back my getting back in service another week. Stop giving these kids bonuses for how many problems they 'solve' an hour.  If this was for the tester, resend the survey. Based on my experience, I would not recommend Bell. I truly suspect the remote upgrade failed on my modem causing the issue but what do I know, I'm just a dumb customer.  ",1
327673,30-JAN-12,29-JAN-12,Malek,,fr,206.167.229.130,breault.murielle@sympatico.ca,14781318,000000122914842,5,5,,5
326147,29-JAN-12,27-JAN-12,Luis,,en,70.27.236.129,hstavaris@bell.net,14761670,000000122872259,5,5,"This representative was very concerned about resolving my problem and he did so quite efficiently.  The earlier call I had made, I felt the representative could not wait until the call was over...

Having switched over from Videotron, I am very pleased with the services from Bell.  Starting from the sales rep at the store where I went to sign up to the two technicians who connected me (both were excellent) - the installations (for TV and Internet) were not easy, but they both persisted to resolve (unlike Videotron - hence the switch).  Congratulations on the service you are providing to your customers.  As a marketing prof I can tell you the front line interaction is so important to customer satisfaction... I have already mentioned your good service to my students.  Keep up the good work!",5
326148,29-JAN-12,28-JAN-12,Shinoj,,en,70.48.3.4,lethomas@sympatico.ca,14775824,000000122902830,5,4,,4
326149,29-JAN-12,28-JAN-12,Juan,,en,174.92.59.197,arcadiaacoustics@bell.net,14771206,000000122889199,5,5,None,5
326150,29-JAN-12,28-JAN-12,Med Anouar,,fr,184.146.253.181,pierrette036@sympatico.ca,14777750,000000122890661,3,2,Difficile à expliquer.,5
326151,29-JAN-12,25-JAN-12,Islem,,fr,67.68.88.68,yvetterobert@sympatico.ca,14742544,000000122814218,4,4,,4
326152,29-JAN-12,28-JAN-12,Mark,,en,174.94.19.192,issazaher@sympatico.ca,14774368,000000122890195,5,5,lower your prices,5
326153,29-JAN-12,28-JAN-12,Med Waheb,,fr,174.91.196.59,bensoudab@bell.net,14771572,000000122887187,1,1,"Des agents qui comprennent mieux de quoi on parle. j'ai clavardé avec deux représentantes avant d'appler votre service et les trois sont complétement deconnectées et savent pas de quoi on parle. C'est simple après ma communication avec votre dernier agent, j'ai complètement perdu le net. le technicien sur place est passé et ceci lui a pris un temps fou pour tout réparer.",1
326154,29-JAN-12,28-JAN-12,Merly,,en,174.95.13.86,thecrucible@sympatico.ca,14779540,000000122892757,5,5,Voice recognition,5
326155,29-JAN-12,26-JAN-12,Priya,,en,74.14.144.93,steve.ruthkenney@sympatico.ca,14754820,000000122838450,4,4,,4
326156,29-JAN-12,25-JAN-12,John,,en,70.54.140.194,roberta.wilson@sympatico.ca,14739982,000000122832997,4,4,nothing,4
326157,29-JAN-12,22-JAN-12,Michael,,en,174.91.65.8,fvitucci@sympatico.ca,14699772,000000122744829,5,5,,5
326158,29-JAN-12,28-JAN-12,Luis,,en,174.91.49.187,emilio.passani@sympatico.ca,14773296,000000122894353,5,5,,5
326159,29-JAN-12,27-JAN-12,Luis,,en,70.54.90.190,jimsaddington@sympatico.ca,14762504,000000122865129,4,4,,4
326160,29-JAN-12,28-JAN-12,Nidhal,,fr,76.65.170.229,priscilleboulet@sympatico.ca,14777838,000000122889512,5,5,,5
326161,29-JAN-12,27-JAN-12,Francine,,fr,67.68.212.132,claudemarie@sympatico.ca,14758694,000000122863696,5,2,"Votre modem routeur ne semble pas assez puissant.
Je ne peux pas utiliser mon I pad dans plusieurs pièces de la maison. Le signal est souvent faible",3
326162,29-JAN-12,27-JAN-12,Claudia,,en,76.70.45.251,sasinden@bell.net,14768114,000000122869585,5,5,"Nothing really, as stated above, Claudia was very helpful and everything went very smoothly. I hope you have a few more reps so efficient and helpful.",5
326163,29-JAN-12,28-JAN-12,Mohammed,,en,64.231.191.175,spanza@sympatico.ca,14779082,000000122897899,5,5,"I believe that when the individual setup Wireless on Jan23, he should have asked me for a password.   Instead ""he"" choose my home phone for p/w.

Yesterday I went to my Bell account site and believed that I was changing the Wireless p/w and instead it was the internet p/w.   Your site was not clear to me.

",4
326164,29-JAN-12,28-JAN-12,Sabha,,en,76.68.50.238,dorothywilliams@sympatico.ca,14773048,000000122901148,4,4,,4
326165,29-JAN-12,28-JAN-12,Imen,,fr,69.157.175.80,fcornellier@sympatico.ca,14773462,000000122892882,5,4,,5
326166,29-JAN-12,28-JAN-12,Satish,,en,70.49.19.69,mrfowler@sympatico.ca,14777130,000000122885938,5,5,Nothing!,2
326167,29-JAN-12,28-JAN-12,Zaccheus,,en,67.70.197.116,timothy.lloyd097@sympatico.ca,14779606,000000122892172,5,5,The request was handled efficiently and professionally - i can't think of how the experience could have been improved,5
326168,29-JAN-12,28-JAN-12,Jacqueline,,en,70.51.124.64,alison.hancock@sympatico.ca,14770908,000000122900118,5,4,reduce prices,3
326169,29-JAN-12,28-JAN-12,Sudhakar,,en,184.145.1.165,john.caulfield024@sympatico.ca,14775024,000000122899116,5,5,"This was the first decent experience I have had with Bell. It is unfortunate that I need to say this, as I have been a Bell customer for over twenty years. I do not intend to be a Bell customer for much longer,I am actively organizing a transition to other companies for their services and the number one reason for this is your poor customer service, the pyramid organization you have when dealing with complaints. I have spent far too much of my time dealing with your company and still not getting issues resolved.",1
326170,29-JAN-12,27-JAN-12,Zoubeir,,fr,174.92.184.14,jeanmarc_41@sympatico.ca,14762330,000000122863456,5,5,,5
326171,29-JAN-12,28-JAN-12,Serina,,en,70.29.94.172,attila12@sympatico.ca,14771276,000000122901137,4,5,"Be more proactive and send us updated information on new services and hardware 
e.g.
high speed modem with wireless access",5
326172,29-JAN-12,27-JAN-12,Guylaine,,fr,70.48.156.199,Frankiedude@bell.net,14756322,000000122860218,3,4,pouvoir traiter la demande seulement qu'avec un agent au lieu de trois et de reconfirmer a chaque fois qui je suis c'est agaçant !!,4
326173,29-JAN-12,22-JAN-12,Joseph,,en,184.146.147.108,spoddoubnyi@sympatico.ca,14704552,000000122746518,1,1,"I would like to have clear statements regarding pricing of the service.
I spent two weekends to clarify what I have and found that my opiont were impaired. I had 60 GB internet usage and after promotion I had got decreased to 25 GB. I dont want to pay penalty for overusage on my January bill. Please make correction on internet usage. I would appreciate to get replay.

Yours truly,
Serguei Poddoubnyi",2
326174,29-JAN-12,27-JAN-12,Salvador,,en,70.53.72.201,georgeneves@sympatico.ca,14760886,000000122864369,4,4,,3
326175,29-JAN-12,28-JAN-12,Manoranjith,,en,74.15.58.14,marionbrady@sympatico.ca,14776426,000000122894485,5,5,,4
326176,29-JAN-12,27-JAN-12,Leslie,,en,174.92.155.196,postcat@sympatico.ca,14766992,000000122874408,5,4,,4
326177,29-JAN-12,25-JAN-12,Hemavathi,,en,184.144.148.53,janice.baird034@sympatico.ca,14734806,000000122823159,5,5,"You should increase your capacity for Sympatico customers to receive photos attached to incoming e-mails.  All my fellow cancer survivors received the photos of our get together except the Sympatico customer.  Also, advise your internet customers that they can purchase their modems rather than rent them.",4
326178,29-JAN-12,28-JAN-12,Nedra,,fr,69.159.160.206,ghislain.dupont@sympatico.ca,14773824,000000122892276,5,5,,5
326179,29-JAN-12,28-JAN-12,Pradeep,,en,70.49.111.181,jambkuipers@sympatico.ca,14774492,000000122889179,5,5,nothing,4
326180,28-JAN-12,27-JAN-12,Eric,,en,70.54.16.60,shingmanip@sympatico.ca,14768382,000000122871610,4,5,Lower the cost or give more optios to customer.,4
326687,28-JAN-12,27-JAN-12,Pascal,,en,74.12.249.78,mgccaf@bell.net,14765376,000000122877090,1,1,"Firstly, I've called twice and the total waiting time was more than 35 mins.
Then I've had three (3) issues:
1. my home phone - which all OK, and my service was changed promptly and done professionally
2. my internet - AWFUL! 
My existing service will be discontinued as of March 13, my choice being the Turbo Hub (based  on the area where I live)
On Jan 16 I've ordered the Turbo Hub (order 53404755) and so far I haven't got any device, nor that I was able to get some straight answers; the rep I was talking to, not only that he was confused and I could barely understand his street talk, but by mistake he hung up on me (it took me another 20 mins to get someone else and again, no answers...)
3. my TV - I've tried to switch from one package to another (downgrade a little) but I've been told to call some other time because I don't know what ""tools"" weren't working...

SO: I am very disappointed and annoyed.
Too bad I don't have too many choices in this area, but right now I am contemplating the idea of switching my services from Bell to ANYBODY ELSE and eventually tell others what has happened to me.
If you really read this and you care, I would assume you would do something to make me happy and keep me as your customer.

 ",1
326688,28-JAN-12,27-JAN-12,Med Amine,,fr,184.144.184.28,guy.mas@sympatico.ca,14761274,000000122865196,4,4,rien,5
326689,28-JAN-12,27-JAN-12,Shinoj,,en,174.95.201.57,yjebata@bell.net,14770170,000000122884442,5,5,,5
326690,28-JAN-12,27-JAN-12,Nicole,,en,50.100.39.33,hugh.roney@sympatico.ca,14761692,000000122874264,5,5,"still waiting to see the new arrangment in writing, part of it was sent, but not all of it.",4
326691,28-JAN-12,26-JAN-12,Amany,,fr,209.226.98.116,guycote32@sympatico.ca,14747766,000000122839525,4,5,les réponses ont été accompli,4
326692,28-JAN-12,27-JAN-12,Faten,,fr,174.91.19.128,p.welburn@sympatico.ca,14766445,000000122862772,5,5,,5
326693,28-JAN-12,27-JAN-12,Mamta Tank,,en,174.88.169.32,csturdy1954@sympatico.ca,14758928,000000122871207,1,1,"Your customer service rep did not return my call to discuss compensation for the issues that were outstanding. It is still not resolved and I would like a call from the manager/supervisor of the Customer Service Division as soon as you read this response.

Thank you.",2
326694,28-JAN-12,26-JAN-12,Mohamed Amine,,fr,67.68.254.180,jdelisle009@sympatico.ca,14748700,000000122855454,5,5,la boite vocal au début out svp,4
326695,28-JAN-12,27-JAN-12,Mahesh,,en,70.51.253.169,jcawston2@sympatico.ca,14762230,000000122867983,5,5,everything was great,5
326696,28-JAN-12,27-JAN-12,Noureddine,,fr,67.71.181.147,mario.martel@bell.net,14764926,000000122877686,4,4,Je suis nouveau client. J'ai demandé au service technique de m'aider à configurer mon Window Mail avec ma nouvelle adresse Bell.net. Les services en ligne prennent pour acquis que l'on connait le système autant eux donc vont un peu vite dans leurs explication mais il sont très patient. merci,5
326697,28-JAN-12,27-JAN-12,Sam,,en,70.50.99.214,ben.boivin@bell.net,14757572,000000122876801,5,4,The help I required achieved the results that I sought.,5
326698,28-JAN-12,27-JAN-12,Ben Bourouba,,fr,70.30.190.229,sylvaingaudreault2@sympatico.ca,14768998,000000122870014,2,2,Pas de suivi. Ce matin je n'ai pas encore la vitesse de téléchargement de 7 Mbits/seconde alors je vais devoir rappeler une autre fois. Ce sera un autre préposé et je devrai raconter encore une fois l'histoire et je passerai encore 45 minutes au téléphone,4
326699,28-JAN-12,27-JAN-12,Adnen,,fr,184.151.115.108,yvilleneuve000@sympatico.ca,14770248,000000122872568,1,1,Si pas régler je vais avec Vidéotron internet marche pas et trop lent ,1
326700,28-JAN-12,27-JAN-12,Ramzi,,fr,184.151.115.108,yvilleneuve000@sympatico.ca,14770250,000000122877174,2,2,Internet sans fil marchait mais la non et je vérifier avec Vidéotron trop long et lent et rien ne fonctionne bien j ai une compagnie doit pas arrêter à cause de ça ,1
326701,28-JAN-12,27-JAN-12,Maxime,,fr,65.94.5.129,real.rivard2@sympatico.ca,14767294,000000122873725,3,,"Le problème n'est pas le personnel qui répond aux appels, le problème c'est que Bell n'a aucun respect pour sa clientèle et est la compagnie qui donne le PLUS MAUVAIS SERVICE. J'ai 55 ans et je n'ai jamais vu un service à la clientèle aussi mauvais, aussi déplorable. Je comprends toues les personnes que je connais qui ont abandonné BELL. Et tous pour la même raison; le service à la clientèle. Ça fait 4 mois que je me bats avec vous pour faire régler une situation qui est complètement inacceptable... À chaque mois vous vous ""excusé"" et vous me dite que le problème sera résolu sur la prochaine facture et le mois suivant ... c'est encore pire. En 4 mois, vous m'avez facturer près de 350$ en trop et j'ai payer. Je devrais vous réclamer des intérêt tout comme vous le faites lorsqu'un client effectue un paiement en retard (ce que je n'ai jamais fait en plus de 34 ans...)",1
326702,28-JAN-12,27-JAN-12,Alexandre,,en,184.147.233.120,blnorthway@sympatico.ca,14757780,000000122864798,5,5,Please note that Alexander (Employee Id #6009607) was extremely helpful and professional in solving my problem and improving my Sympatico service.,5
326703,28-JAN-12,26-JAN-12,Zishan,,en,70.27.4.87,giveson@sympatico.ca,14747518,000000122843817,4,4,,5
326704,28-JAN-12,27-JAN-12,Houssem,,en,184.151.63.171,mariey@bell.net,14764902,000000122861985,5,5,"ABSOLUTELY NOTHING, THESE MEN WERE FAR ABOVE THE BEST TECH PEOPLE I HAVE EVER DEALT WITH.",5
326705,28-JAN-12,27-JAN-12,Chaouki,,fr,70.48.220.49,claudegenest@sympatico.ca,14758692,000000122862625,4,4,,5
326706,28-JAN-12,24-JAN-12,Marouen,,fr,174.93.248.126,aubins@sympatico.ca,14715228,000000122793415,5,5,,5
326707,28-JAN-12,27-JAN-12,Sana,,fr,67.68.109.132,jlamer@sympatico.ca,14762544,000000122859380,5,5,,5
326708,28-JAN-12,27-JAN-12,Moses,,en,70.31.122.152,jengelberts@sympatico.ca,14762386,000000122865841,4,4,,4
326709,28-JAN-12,24-JAN-12,Hugo,,en,65.92.93.215,patles@sympatico.ca,14724606,000000122785749,5,5,,5
326710,28-JAN-12,27-JAN-12,Amine,,fr,76.64.110.123,michel.belanger053@sympatico.ca,14765434,000000122861914,4,4,"RIEN...!!! Tout a bien été, et le temps d'attente fut très court pour ne pas dire inexistant !!!
Grosse amélioration de la part de BELL !!!
Merci beaucoup pour le bon service à la clientèle...",5
326711,28-JAN-12,26-JAN-12,Dinesh,,en,70.26.22.128,bettyandvern@sympatico.ca,14744144,000000122845317,1,1,the person who speaks english would be a better help to solve the problems. i had a problem understanding the person.,2
326712,28-JAN-12,27-JAN-12,Claudia,,en,184.151.63.156,veliraf@sympatico.ca,14769732,000000122867123,3,2,"The cost for unlimited internet has increased, I find it ridiculous that I must pay the price just to have my email address stay the same. Because of the price, I am planning on finding another company with more reasonable rates and switching my ISP. ",1
326713,28-JAN-12,27-JAN-12,Emylie,,fr,74.12.230.77,boulangerpierre@bell.net,14757880,000000122868646,4,4,,5
326714,28-JAN-12,27-JAN-12,Basker,,en,174.95.101.134,kgsmith@bell.net,14763428,000000122859482,4,3,,3
327144,30-JAN-12,29-JAN-12,Jorge Alberto,,en,65.95.132.204,gmhardie@bell.net,14783184,000000122904571,1,1,"fix my problem - the fix given lasted about 5 minutesd, and now I am once again without emails being received - I have to log in to the internet to retrieve them - we are log getting them in our outlook, or the live mail that the advisor set up, nor are they synching to our Bell smartphone - pretty poor . . . ",2
327145,30-JAN-12,29-JAN-12,Nelly,,en,65.95.132.119,tom.mathensik@sympatico.ca,14787954,000000122914129,3,2,,4
327146,30-JAN-12,29-JAN-12,Daniel,,en,70.49.72.40,rod.leroy@sympatico.ca,14786816,000000122915599,5,5,"Very little.  Daniel (#474469)understood my problem, and the importance of it to me, very quickly, and completely resolved it by getting the necessary authority.",5
327147,30-JAN-12,29-JAN-12,Dan,,en,76.64.43.248,garylong@sympatico.ca,14783026,000000122913795,5,5,very satisfied,5
327148,30-JAN-12,29-JAN-12,Vikram Aditya,,en,184.148.116.114,ThePapouseks@sympatico.ca,14780478,000000122907613,5,5,,5
327149,30-JAN-12,29-JAN-12,Joseph,,en,174.91.11.172,barbara.mcewan@sympatico.ca,14781022,000000122907577,5,5,,5
327150,30-JAN-12,29-JAN-12,Nabil,,fr,184.144.205.196,genocool@sympatico.ca,14783046,000000122910833,4,4,,5
327151,30-JAN-12,29-JAN-12,Khaoula,,fr,70.52.7.254,ronlavoi@sympatico.ca,14786858,000000122905805,3,3,Moi j'ai thunderbird pour mon email et vous ne pouver pas m'aider a configurer mon logiciel.  Par contre j'ai ete capable de recuperer mon courrier @ sympatico ,2
327152,30-JAN-12,26-JAN-12,Manel,,fr,174.92.231.103,guy.saintonge@sympatico.ca,14747762,000000122848475,1,1,"N'a pas rappelé tel que promis et m'a laissé en plan après avoir bousillé ma connection avec le réseau.(Mon ""router"" ne fonctionnait plus) Pourtant ma question était si simple: ""Comment remplacer le code alpha/num. de 26 positions  du router par un mot de passe simple? ) Heureusement après 2 hrs d'attente j'ai communiqué avec un autre techicien (Jean basé à Ottawa) qui a redémarré mon router et a très bien répondu à ma demande.
b1ylzk30",5
327153,30-JAN-12,27-JAN-12,Tshering,,en,65.92.205.252,bill_stevens1@sympatico.ca,14757714,000000122870318,5,4,Nothing it was well done.,5
327154,30-JAN-12,29-JAN-12,Karina,,en,174.48.11.235,phillip.adler@sympatico.ca,14786288,000000122913378,4,4,"

review the calibre of agents who tried earlier without success to fix the problem. ",4
327155,30-JAN-12,29-JAN-12,Edwin,,en,174.88.20.90,sheila.whaley@sympatico.ca,14787296,000000122904613,5,5,Nothing.,5
327156,30-JAN-12,27-JAN-12,Nidhal,,fr,174.92.170.219,j.boilard@bell.net,14761908,000000122863901,5,5,,5
327157,30-JAN-12,29-JAN-12,Pau,,en,184.151.63.194,jnd49@bell.net,14784012,000000122908315,3,3,,3
327158,30-JAN-12,29-JAN-12,Mohammed,,en,74.15.99.25,ken.collard@sympatico.ca,14784374,000000122907022,5,5,,4
327159,30-JAN-12,29-JAN-12,Anirban,,en,64.231.165.111,bgliddon@sympatico.ca,14781158,000000122903890,5,4,,5
327160,30-JAN-12,29-JAN-12,Ajay,,en,184.146.144.238,fred.wright@sympatico.ca,14782892,000000122908457,5,5,none,5
327161,30-JAN-12,29-JAN-12,Sulochana,,en,65.93.118.107,bradbarton@sympatico.ca,14781298,000000122908684,4,4,n/a,4
327162,30-JAN-12,29-JAN-12,Nebgha,,fr,76.64.109.253,boisvertrejean@sympatico.ca,14781252,000000122905213,,1,depuis que j ai internet a autre vitesse ses moin rapide qu avant ,1
327163,30-JAN-12,26-JAN-12,Edgar,,en,99.244.49.85,stevereal@bell.net,14754846,000000122854694,1,1,Improve the communication and technical support changes.  Nothing was handled properly.,1
327164,30-JAN-12,29-JAN-12,Luis,,en,65.95.133.173,rmx.ray@bell.net,14786760,000000122904945,5,4,,4
327165,30-JAN-12,29-JAN-12,Priyanka,,en,64.228.91.75,pat.nolan@sympatico.ca,14786128,000000122915754,5,5,,3
327166,30-JAN-12,27-JAN-12,Gustavo,,en,74.14.84.152,rrichard@bell.net,14767844,000000122869773,1,1,"Too long 3hours on the phone
not one person could help  was transferred from person to person 
real bad experience after all that mi internet is still slower than suppose to be latency go so high it sad 
I was under the impression Bell was a good company,that took care of there customer ,But i was wrong they get there telemarketers to lie fore them about the service that they cant provide make u upgrade ,by saying you piked the wrong package.when you provided the telemarketer with all the proper information like we have 6 computers in our house and our internet require 15gpm or better because i do work from home that requires me to down-lode large files but wont work with 2.5gps max after waiting 3hours on the phone with your tech trying to speed up mi line to tell me thats the best they can do and i have to Waite 6 months fore them to upgrade the line coming to mi house.Do you think  that you should have told your sales department (telemarketers)this before they sold me some thing they cant provide. Seeing   that you cant provide me with the service that you're rep (sales person)said they could,you should reimburse me all mi money fore the internet that would be the right thing to do.Rodney Richard           ",1
327167,30-JAN-12,29-JAN-12,Rene Jose,,en,174.91.47.215,plumhollow@sympatico.ca,14786350,000000122911489,3,4,"The majority of people that contact the problem solvers are older, therefore the people who solve the problems should be accent free. I had difficulty in understanding their instructions.
Lastly and most importantly Bell is behind in the technology area.",4
327168,30-JAN-12,29-JAN-12,Alex,,en,99.255.12.50,p.taylor@sympatico.ca,14786058,000000122904764,4,5,,3
327169,30-JAN-12,27-JAN-12,Jean-Gardy,,en,70.50.110.208,gary083@sympatico.ca,14760734,000000122868242,5,4,,5
327170,30-JAN-12,28-JAN-12,Divya,,en,70.30.27.64,bigmtoronto@sympatico.ca,14771628,000000122885799,3,3,"got pop-up for remote comp...rep told me to click yes..to-day i got the same message,clicked view cert. said to install..did that..said cert. was installed..hope i don't get it again, confused about this",4
327171,30-JAN-12,28-JAN-12,Venkatesh,,en,70.50.197.170,patriciadryden@sympatico.ca,14777540,000000122896999,5,5,,
327172,30-JAN-12,29-JAN-12,Arthur,,en,174.95.27.198,asta.harry@sympatico.ca,14780934,000000122904349,4,4,,5
327173,30-JAN-12,29-JAN-12,Brendan,,en,70.27.9.104,bill.houghton@sympatico.ca,14781180,000000122907024,5,5,,5
327174,30-JAN-12,29-JAN-12,Rym,,fr,184.144.206.37,bujm@sympatico.ca,14781404,000000122911008,4,5,,4
327175,30-JAN-12,29-JAN-12,Hanene,,fr,67.68.71.127,dubar@sympatico.ca,14782456,000000122913610,4,5,La personne a été très patiente avec moi et c'est ce qui m'a la plus aidé à la poursuite de la résolution du problème. ,5
327176,30-JAN-12,27-JAN-12,Mohamed,,fr,76.64.249.103,carolle.turgeon@bell.net,14758266,000000122859771,4,5,,5
327177,30-JAN-12,29-JAN-12,Philip,,en,74.12.90.72,patchanmail@sympatico.ca,14786136,000000122914753,4,5,,5
327178,30-JAN-12,29-JAN-12,Alex,,en,216.208.90.46,john.harcourt@sympatico.ca,14784068,000000122907965,4,3,"The Technician connected me to the Internet quite handily, but failed to call me back. I was able to send one email and then when I tried to send a second it showed error that said Connection to the Server has failed.",4
327179,28-JAN-12,27-JAN-12,Zee,,en,70.29.126.53,Robyducks@bell.net,14756458,000000122874673,5,5,Was all good,4
327674,30-JAN-12,28-JAN-12,Mahesh,,en,216.13.107.162,carol.herd@sympatico.ca,14771964,000000122899528,5,3,"I was without Internet for about 2 hours. When I finally phoned, as I got back to my den, the Internet was back. However several times in the last week I had a red light and had to unplug my modem and wait they plug it in again. The fellow said they would investigate static he saw on the line.
Going to be calling Bell about my service pricing as I will have to reduce my bill or switch to another provider.",4
327675,30-JAN-12,25-JAN-12,Kamel,,fr,69.159.154.176,dianeberube15@sympatico.ca,14732346,000000122819296,5,5,,5
327676,30-JAN-12,28-JAN-12,John,,en,64.229.65.34,dbatsand@sympatico.ca,14759238,000000122885266,2,2,"Ffix the problem of internet connection. Since new modem was installed at beginning of new year, it's been down at least 10 times. Today, (Jan 30) no internet service when computer was turned on at 12:30pm - came on at 1:05pm. I don't think that should happen. I am currently looking at your competitor. ",1
327677,30-JAN-12,26-JAN-12,Kumar,,fr,70.29.154.14,billandpat1@sympatico.ca,14744204,000000122839603,1,1,"Sorry it took so long to reply .. its because my reliable internet service from bell sucks so much .. I had to wait to get service before I replied back ... for you guys to fix your service you need years and years to repair the damage you have cause about your reputation .. I don,t know anyone who says bell CSC is good NO ONE!!!! I WOULD RATHER DIE THEN RECOMMEND BELL ",1
327678,30-JAN-12,27-JAN-12,Jalel Eddine,,fr,184.144.195.88,jeanpierre.gladu005@sympatico.ca,14762344,000000122866030,1,1,Avoir des représentants compétants. Ils devraient régler notre problème plus adequatement. Nous avons été coupé et j'ai dû recommencé au complet. Le représentant n'a pas daigné me rappeler.,2
327679,30-JAN-12,27-JAN-12,Carlton,,en,76.71.155.228,peterward@sympatico.ca,14766784,000000122880922,4,4,,4
327680,30-JAN-12,27-JAN-12,Jean-Raynaud,,en,70.26.31.183,ouseley@sympatico.ca,14766422,000000122875524,1,1,This problem was not resolved.  Jean-Raynaud said he would look into it over the weekend and call me back today (Jan. 30).  He did not call so I called and it was back to square one with this problem.  I spoke to Daniel who said he would said the problem for investigation and I will receive a call back within 24 hours.  I feel that nothing has been done and being given the runaround.,2
327681,30-JAN-12,29-JAN-12,Badreddine,,fr,69.156.162.156,Mlebuis85@sympatico.ca,14780426,000000122912141,4,4,,4
327682,30-JAN-12,27-JAN-12,Juan,,en,174.95.7.26,ckwallace@sympatico.ca,14758630,000000122875656,4,4,I was put on hold often. As a result I was unsure what progress was being made which frustrated me. I discussed this with the Bell Rep. He apologized and kept me informed of his progress. To impove I would inform your reps to communicate the steps they are taking as they are resolving the issues.,4
327683,30-JAN-12,17-JAN-12,Melvin,,en,74.14.188.159,f.savoie007@sympatico.ca,14636850,000000122620512,5,5,nothing,5
327684,30-JAN-12,29-JAN-12,Luis,,en,76.68.127.205,werner.salge@sympatico.ca,14788262,000000122910132,5,5,"
  "" N0THING""",5
327685,30-JAN-12,27-JAN-12,Paul,,en,64.231.89.72,diane.macgregor014@sympatico.ca,14759538,000000122870239,4,4,sent a tech man out to the house sooner.,
327686,30-JAN-12,25-JAN-12,Mauricio,,en,67.71.156.6,don.quan@sympatico.ca,14732484,000000122829409,5,4,,3
327687,30-JAN-12,28-JAN-12,Jorge Alberto,,en,70.26.74.23,fperricelli@sympatico.ca,14773560,000000122901155,4,4,,4
327688,30-JAN-12,29-JAN-12,Nabil,,fr,174.93.240.133,yvesyo@sympatico.ca,14788448,000000122914086,3,4,,5
327689,30-JAN-12,27-JAN-12,Mariem,,fr,76.67.196.8,rgoyer@sympatico.ca,14767380,000000122865615,4,4,Il m'a fallu placer trois appels à vos techniciens pour résoudre le problème. Le premier appel fut placé le mercredi 25 janv. Il a donc fallu trois jours pour résoudre le problème (intermittent). Mme Marien fut celle qui a bien su identifier le problème et transférer la demande à la bonne personne chez Bell pour un suivi adéquat.,4
327690,30-JAN-12,29-JAN-12,Emely,,en,70.51.99.244,grammapat@sympatico.ca,14783220,000000122907479,4,4,don't know,3
327691,30-JAN-12,29-JAN-12,Kumar,,en,184.144.43.166,miamuggins@sympatico.ca,14785476,000000122908990,3,1,"Kumar did a fine job, he passed it on to another office which per the notes on file (which I found out when I had to call back due to no response)said they had tried to contact me on two separate occasions which was not true because my phone logs all incoming calls and with my return call I confirmed the phone number that was on file for them to call me at, which was the correct #.

I had to make further calls in order to fix the problem where one of your employees apparently decided to cancel my account. 

You could have offered my some token credit for the amount of time I had to spend to fix two errors that were made by your technical support which happered my service quality for the past 3 years (or more) and almost lost my business. ",2
327692,30-JAN-12,23-JAN-12,Katherine,,en,174.89.198.189,rhudebine@bell.net,14712194,000000122761794,5,5,,5
327693,30-JAN-12,28-JAN-12,Chat,,en,65.93.177.193,ralphwhite@sympatico.ca,14777984,000000122895168,2,1,"I just purchaes a new phone and was setting up the email, my id and password was not working.. and the people could not get it working.",1
326181,28-JAN-12,27-JAN-12,John,,en,74.14.150.53,moongllow@bell.net,14765800,000000122866921,4,4,Not a thing with this gentleman having so much patience,4
326182,28-JAN-12,27-JAN-12,Abdelalim,,fr,70.30.178.127,jtherrien03@sympatico.ca,14763008,000000122868416,5,5,,5
326183,28-JAN-12,27-JAN-12,Sujay,,en,76.64.118.98,stewartj@bell.net,14768828,000000122876799,5,5,"It took a long time before he took control of my computer, probably because I did not know what I was doing.
Maybe took control sooner.",5
326184,28-JAN-12,27-JAN-12,Taha,,fr,174.91.207.96,henriettetremblay@bell.net,14761518,000000122878367,5,5,,4
326185,28-JAN-12,26-JAN-12,Tony,,en,174.95.71.60,longs@sympatico.ca,14750472,000000122855506,5,5,,5
326186,28-JAN-12,27-JAN-12,Alberto,,en,174.95.15.111,mgoldenstein@sympatico.ca,14765378,000000122877524,5,5,"I received excellent service from Alberto,,thank you",3
326187,28-JAN-12,25-JAN-12,Christopher,,en,70.51.112.169,complexminds@sympatico.ca,14731612,000000122827223,3,1,"Find real IT people that are knowledgeable and stop havin the reps read from a script. It's terrible and repetative..it's terrible and repetative, it's terrible and repetative, it's terrible and repetative (see how annoyin that is?). As an example I'm calling to say I cannot connect wirelessly and that I have done all the trouble shooting then the rep wants me to go through the trouble shooting steps...not only that, how bout having customer service reps that I can understand LIKE PEOPLE FROM CANADA...ur called BELL CANADA and all your reps are from some other country...I speak with the first rep and I have to verify all my information, then I am transfered to someone else who asks me to verify my information..what the hell is that!!!! Your reps are lacking skill at best..language barrier, lack of knowledge...the only thing they had going was that they were polite, but being polite does not solve issues...",1
326188,28-JAN-12,27-JAN-12,Samy,,fr,174.92.195.22,france.ayotte@sympatico.ca,14760530,000000122880054,5,5,,5
326189,28-JAN-12,24-JAN-12,Linda,,fr,69.156.129.64,joe.fusco@sympatico.ca,14721008,000000122805694,5,2,,4
326190,28-JAN-12,27-JAN-12,Evan,,en,67.70.17.147,shercam@sympatico.ca,14768360,000000122869692,4,4,,4
326191,30-JAN-12,29-JAN-12,Hatem,,fr,50.100.129.199,marc144@sympatico.ca,14785128,000000122909242,5,5,tres beau travail merci bell,5
326192,30-JAN-12,29-JAN-12,Shakeel,,en,70.48.40.183,laura.devos@sympatico.ca,14784592,000000122914596,2,,"Have your customer care reps speak better English, faster service times, and perhpas offer a week free since it will be down for a week before repaired.",1
326193,30-JAN-12,29-JAN-12,Katherine,,en,74.15.52.72,mbaumann@sympatico.ca,14785366,000000122909677,4,4,Could not hear the first call centre agent talk. When transferred to the loyalty department (Katherine) it was a pleasure dealing with them. I could actually hear what they were saying and they were extremely helpful. ,5
326194,30-JAN-12,29-JAN-12,Levy,,fr,76.67.143.70,dannybouchard@sympatico.ca,14782054,000000122911835,5,2,,5
326195,31-JAN-12,29-JAN-12,Hassan,,fr,64.229.215.236,antoine.compaore@bell.net,14780862,000000122915904,4,4,,4
326196,31-JAN-12,30-JAN-12,Prince,,fr,70.53.139.57,mu.archambault@sympatico.ca,14795204,000000122928799,2,1,donner suite à ma demande d'annulation pour les raisons évoquées: je déménage dans une résidence pour personnes âgées. On m'a dit de rappeler au début du mois de mars,4
326197,31-JAN-12,30-JAN-12,Moez,,fr,184.148.221.224,willie8@sympatico.ca,14798124,000000122935545,5,5,,5
326198,31-JAN-12,30-JAN-12,Imen,,fr,70.49.79.193,johnparle@sympatico.ca,14793200,000000122928433,5,4,"
pour le moment tout est tres bien...",5
326199,31-JAN-12,30-JAN-12,Preethi,,en,184.145.79.175,pjibe@sympatico.ca,14795936,000000122933993,5,5,,3
326200,31-JAN-12,30-JAN-12,Karina,,en,70.30.145.247,machambers@sympatico.ca,14794348,000000122926223,3,3,,4
326201,31-JAN-12,25-JAN-12,Amine,,fr,66.229.152.214,michel.w@sympatico.ca,14737934,000000122825638,4,4,"ce qui est dérangeant c'est que j'ai pris un forfait US avant de partir et je reçois cette note de frais d'itininérance en français, donc vous avez reconnu mon cell mais pas mon forfait. ce matin je ne peux faire de texto malgré mon forfait US, je dois vous rappeler et l'attente est longuec en général",4
326202,31-JAN-12,30-JAN-12,Dana,,en,74.15.69.187,dcascun@sympatico.ca,14790780,000000122934954,5,5,Lower the price of internet,5
326203,31-JAN-12,30-JAN-12,Nathan,,en,174.95.98.214,jw.roberts@sympatico.ca,14793384,000000122925789,5,5,,5
326204,31-JAN-12,30-JAN-12,Adel,,fr,69.158.175.15,dakdouki@sympatico.ca,14790622,000000122935363,5,5,le conseiller a fait un travail professionel to a agit avec beaucoup de courtoisie. J'ai beaucoup apprécié son service!,5
326205,31-JAN-12,30-JAN-12,Mahender,,en,69.158.180.24,bmarleau42@sympatico.ca,14789670,000000122923109,5,5,Can't think of anything.  We didn't have to wait long to receive the help and the fellow was very patient and took time to walk me through.  Thankyou so much.,5
326206,31-JAN-12,30-JAN-12,Sudhakar,,en,76.64.194.183,mgesuale@sympatico.ca,14794874,000000122925669,4,5,,5
326207,31-JAN-12,30-JAN-12,Jaime,,en,69.158.175.14,mario_is@bell.net,14794592,000000122920733,4,4,,5
326208,31-JAN-12,30-JAN-12,Diego,,en,76.70.71.22,paul.rapsey@sympatico.ca,14795720,000000122926723,4,2,Diego was great. I just am not sure the problem was resolved - but then neither was he and I have subsequently heard from another person at Bell who is sending out a technician.,4
326209,31-JAN-12,30-JAN-12,Abderrahmane,,fr,74.12.247.156,bericlaquerre@sympatico.ca,14789538,000000122930451,5,5,,5
326210,31-JAN-12,30-JAN-12,Youssef,,en,69.157.130.180,isidorecormier@bell.net,14792550,000000122923249,4,4,"Keep on doing just what you are now doing as far as I am concern.

Thank you.

Isidore",5
326211,31-JAN-12,30-JAN-12,Youssef,,fr,76.67.193.132,marleau.gratton@sympatico.ca,14794628,000000122931899,5,5,,4
326212,31-JAN-12,30-JAN-12,Alexander,,en,70.27.233.22,pixtureskk@sympatico.ca,14795928,000000122922665,5,5,"Whenever a tech support or business office representative is in another country, the phone connection usually ranges from fair to very poor. The reps are great, the connection quite inferior, especially for the premiere phone company in this country. The connection on this call was fair.",5
326213,31-JAN-12,27-JAN-12,Hassen,,en,70.48.117.108,zanbaka@sympatico.ca,14770284,000000122864652,4,4,Nothing,5
326214,31-JAN-12,30-JAN-12,Salvador,,en,65.92.33.164,ggoldston@sympatico.ca,14791868,000000122927986,5,5,"nothing really, i found the CCR to be knowledgeable,patient and helpful,overall a great experience,thanks.",5
326215,31-JAN-12,30-JAN-12,Brahim,,fr,74.15.215.77,murrayr3@sympatico.ca,14795242,000000122926512,1,1,un meilleur suivi...mon problème n'est toujours pas résolu malgré la confirmation de m'envoyer un tecnicien le 30 janvier entre 8 hre et midi et le 31 janvier entre 8hre et midi et qui n'est jamais venu. J'ai encore le même problème. Je suis très décu....,1
326216,28-JAN-12,21-DEC-11,Ahmed,,fr,184.144.218.242,mc_hm@sympatico.ca,14320118,000000122044873,4,5,,4
326217,29-JAN-12,28-JAN-12,Mohamed,,fr,70.29.163.136,henriettepilotte@sympatico.ca,14774200,000000122893424,5,4,Rien. Tout était parfait,5
326715,28-JAN-12,27-JAN-12,Timothy,,fr,69.157.136.147,elapointe_1@sympatico.ca,14760014,000000122879275,4,4,,4
326716,28-JAN-12,23-JAN-12,Aleem,,fr,74.12.164.216,robertwilken8@sympatico.ca,14712332,000000122763705,5,2,not too much did not have my computer,5
326717,28-JAN-12,27-JAN-12,Samantha,,en,174.93.32.75,normanprince@sympatico.ca,14766260,000000122867550,5,5,nothing,5
326718,28-JAN-12,27-JAN-12,Imran,,en,184.147.113.20,robertandann@sympatico.ca,14767634,000000122874792,5,5,Nothing..the tech representative was patient and very professional. This was the same problem as the call I made earlier. That Tech told me my computer was at fault which I knew was incorrect. The tech that handled the last call had my problem solved. It was your router and not my COMPUTER !!,4
326719,28-JAN-12,27-JAN-12,Ali,,en,174.91.44.135,keithloach@sympatico.ca,14763340,000000122863599,5,4,,4
326720,28-JAN-12,27-JAN-12,Adnan,,en,69.158.94.209,styles_dulcie@sympatico.ca,14768854,000000122866290,5,5,"nothing really; I got the help I needed to help figure out the problem; then the guy explained what would happen next; I just wished I had called earlier but I didnt think prior to call Bell but I am glad I finally did;",5
326721,28-JAN-12,27-JAN-12,Mohamed,,fr,67.70.78.164,jea.houle@sympatico.ca,14762276,000000122864892,5,5,,5
326722,28-JAN-12,27-JAN-12,Mohamed Amine,,fr,70.55.160.74,pierrettepigeon@sympatico.ca,14766880,000000122869007,5,4,,5
326723,28-JAN-12,26-JAN-12,Gunson,,fr,70.55.54.253,h.aubry@sympatico.ca,14747792,000000122856798,2,1,répondre à mon problème de répondeur personnel qui rend l'écoute des messages inaudible. Lorsque le modem est débranchée il n'ya aucun problème pour qu'une personne laisse un  message et que je l'coute . Lorsque le modem est branché tout griche sur le répondeur...,1
326724,28-JAN-12,27-JAN-12,Nasra,,en,174.93.91.142,dawnpollard@bell.net,14759228,000000122865416,5,4,"When I first discovered the problem I phoned the Internet 310 7873. This call was most unsatisfacory since I did not have a person to explain my problem to.  I then called 310 2356 where I finally got a real person to resolve my problem.  Nasra was polite, patient and very helpful.  A technican came today and fixed the problem.  Thank you",5
326725,28-JAN-12,27-JAN-12,Ines,,fr,74.12.174.188,darquise.lafleche@sympatico.ca,14759140,000000122870680,4,4,La réception au téléphone n'était pas clair. Le son était comme dans un tonneau.,4
326726,28-JAN-12,27-JAN-12,Susan,,en,64.231.133.17,parle.ew30@bell.net,14766520,000000122862851,4,4,,4
326727,28-JAN-12,21-JAN-12,Bob,,en,69.158.94.209,styles_dulcie@sympatico.ca,14696058,000000122722509,5,5,"not sure if this is the same survey; but the service from Bell staff was excellent as usual; I never really have any complaints;
thanks again",5
326728,28-JAN-12,27-JAN-12,Melissa,,fr,184.145.174.236,andrewray@sympatico.ca,14757038,000000122864622,5,5,Toujours aviser avant avant toute augmentation.,5
326729,28-JAN-12,27-JAN-12,Armando,,en,69.159.13.7,starlove1@sympatico.ca,14768724,000000122867378,1,2,"speak the English language more clearly
ask if whatever they could do to resolve the problem. A young lady call that evening she resolved the problem and was a help..I was ready to change and go to your competition Bell is much higher for a packaged deal.????",2
326730,28-JAN-12,27-JAN-12,Walid,,fr,174.93.149.113,audet_65@sympatico.ca,14757308,000000122879762,4,4,"Améliorer le son. Il est toujours difficile d'entendre les conseillers de langue étrangère. La situation ne s'est pas posée lorsque j'ai parlée avec des francophones même si c'était en Ontario.

Merci",5
326731,28-JAN-12,27-JAN-12,Juan,,en,70.27.169.6,novakwz@bell.net,14766280,000000122868087,5,5,,5
326732,28-JAN-12,27-JAN-12,Calvin,,en,65.93.104.31,robertsweb@sympatico.ca,14767650,000000122877479,5,5,"Have the first person i talked with speak fluent English! Accent was heavy making it hard to communicate.
That is your business ""Communications"" ",5
326733,28-JAN-12,26-JAN-12,Susy,,en,184.145.71.59,rjroe@sympatico.ca,14753608,000000122857383,2,1,"Not very helpfull, trying to set up wireless connection, did not help me at all",4
326734,28-JAN-12,27-JAN-12,Wassim,,fr,184.145.148.64,jjgregoire@sympatico.ca,14762516,000000122876417,5,5,,5
326735,28-JAN-12,27-JAN-12,Khan,,en,72.64.254.46,whennig@bell.net,14769962,000000122877904,3,1,"tell me my problem. I updated my tablet
so it would work in Florida , Paid extra
tablet has never worked and still not
working .it worked before the changes
were did  we go wrong.the tablet working ok ,just cannot connect to the
internet. have tried every day since Dec
27th no luck ,thanks   ",2
326736,28-JAN-12,26-JAN-12,Shashank,,en,174.92.107.243,earl.gchristenson@sympatico.ca,14746424,000000122849079,5,4,The response was very helpful. I can't think of anything that could have been done better.,5
326737,28-JAN-12,27-JAN-12,Rolando,,en,65.95.139.100,j.rottman@sympatico.ca,14761948,000000122869761,3,3,"If everyone that I had spoken to understood the problem and was able to solve it without having to transfer me over to another technician. I was cut off twice, but I managed to solve the problem myself eventually.",3
326738,28-JAN-12,27-JAN-12,Nicholas,,en,70.30.70.250,petsask@sympatico.ca,14766792,000000122865451,4,4,nothing - Nicholas was polite asnd concerned when he had to leave the line to sort out details,4
326739,28-JAN-12,27-JAN-12,Jose,,en,65.93.117.180,keem@sympatico.ca,14763328,000000122877216,5,5,,5
326740,28-JAN-12,27-JAN-12,Noureddine,,fr,67.68.88.187,paseguin@sympatico.ca,14766542,000000122868003,5,5,,4
326741,28-JAN-12,27-JAN-12,Christine,,en,69.158.170.60,maccallum95@sympatico.ca,14764568,000000122873405,4,3,"I was advised in Nov. that my internet service fee would rise by $2.00 and it actually went up by $4.00.  I still feel that I am now being overcharged, but the agent was able to give me the equivalent of $2.00 a month rebate for 6 months.  Not totally satisfied but a good effort on her part.",3
326742,28-JAN-12,27-JAN-12,Michael,,en,70.26.51.176,dmerriam@sympatico.ca,14759628,000000122873023,3,3,"I should have been sent to the household loyalty dept in the beginning. It took several reps and almost 3 hours of talking to different people to get there. When I finally got there, my billing problem was hopefully resolved. We'll see if it was when I get my next bill. ",3
326743,28-JAN-12,24-JAN-12,Aymen,,fr,76.71.197.131,stephane_lapointe@sympatico.ca,14727110,000000122791086,1,1,Pour commencé avoir du personnel compétent qui parle francais correctement,1
326744,28-JAN-12,27-JAN-12,Cherif,,fr,174.93.229.60,jasmin.barrette@sympatico.ca,14762156,000000122860861,4,4,"Cherif a été très patient et a résolu mon problème de sécurité. Toutefois, je pense que l'aide pour les problèmes concernant votre logiciel de Sécurité pourrait être plus convivial et ainsi évité beaucoup de temps au téléphone.  j.b.",4
326745,28-JAN-12,27-JAN-12,Mohamed,,fr,174.91.253.137,longpre.rph@sympatico.ca,14764198,000000122864736,5,5,TOUT EST BIEN,5
326746,28-JAN-12,27-JAN-12,Samuel,,en,65.92.150.170,helen.vesely@sympatico.ca,14761484,000000122880103,4,4,same as before,5
326747,28-JAN-12,25-JAN-12,Bettaib,,fr,70.48.117.89,robert.dodge@sympatico.ca,14739950,000000122815272,5,5,,5
327180,28-JAN-12,27-JAN-12,Joseph,,en,50.101.165.99,m.salas@sympatico.ca,14764508,000000122867908,5,5,,4
327181,29-JAN-12,26-JAN-12,Domnic Francis,,en,98.203.85.120,jackiewon@sympatico.ca,14748492,000000122854493,5,5,,5
327182,29-JAN-12,28-JAN-12,Ravi,,fr,74.12.173.146,andre.gougeon@sympatico.ca,14771010,000000122895466,5,5,,5
327183,29-JAN-12,28-JAN-12,Pamela,,en,184.145.83.82,dkj.zoo@sympatico.ca,14772940,000000122894784,5,5,,3
327184,29-JAN-12,27-JAN-12,Haythem,,fr,65.92.158.142,suesof@sympatico.ca,14768864,000000122864916,5,5,s/o,5
327185,29-JAN-12,28-JAN-12,Med Amine,,fr,184.144.223.142,suzie.levesque@sympatico.ca,14779310,000000122894187,4,5,,5
327186,29-JAN-12,28-JAN-12,Andrew,,en,67.68.216.251,cliffordc@sympatico.ca,14772304,000000122891953,3,1,,1
327187,29-JAN-12,28-JAN-12,Ghislain,,fr,69.159.138.17,gcote@sympatico.ca,14773740,000000122893732,5,4,"avoir plus de rabais
",5
327188,29-JAN-12,28-JAN-12,Cherine,,fr,67.68.108.33,yvon_provencher@sympatico.ca,14780226,000000122891765,5,5,"Il y aurais avantage de mettre la clientèles au courant de la protection de votre système internet (anti virus), car celà nous éviterait des dépenses d'instalation d'un autre systéme, ce qui a fait bloquer inutilement mon système et mon utilisation. Après trois consultations avec d'autre thecniciens (es),seul Mme Sherine a pu résoudre mon problème qui maintenant, fonctionne à la merveille le tout avec le sentiment d'être protègé. Une grosse apprèciation envers cette dame très compétante.
Yvon Provencher.

",5
327189,29-JAN-12,28-JAN-12,Hatem,,fr,64.229.50.168,cote.gagne@sympatico.ca,14772398,000000122890847,5,5,,5
327190,29-JAN-12,26-JAN-12,Ryan,,en,174.95.54.171,klaasedd@sympatico.ca,14749860,000000122851823,5,4,I know this does not reflect my recent experience but I would like to know why do long time customers have to call to get a better deal instead of being offered a chance to reduce their bill?,4
327191,29-JAN-12,28-JAN-12,Zoubeir,,fr,69.157.179.114,maria140958@bell.net,14776360,000000122892983,4,4,"Choisir des employés qui parles mieux français, ou du moins dans un français plus compréhensible. ",4
327192,29-JAN-12,28-JAN-12,Nouha,,fr,70.51.15.253,marlene.zielonka@sympatico.ca,14776476,000000122897346,4,4,,5
327193,29-JAN-12,28-JAN-12,Saifuddin,,en,209.226.190.114,bagrow@sympatico.ca,14771408,000000122885960,5,5,"I'm 82 and have difficulty hearing. I wish your people could speak louder on the on set of the conversation. This helper did, after I informed him.",5
327194,29-JAN-12,12-JAN-12,Sahali,,fr,64.228.176.61,jagu438@sympatico.ca,14581592,000000122521291,4,5,rien,4
327195,29-JAN-12,27-JAN-12,Dwayne,,en,184.145.120.120,brad_elliott@sympatico.ca,14757902,000000122860011,5,5,"for a bell  representative to have called me first
about my account and the fact that i was paying
more than double for my internet usage and no one
contacted me about it to see about changing my 
plan so i would not be charge for over 3 months
at double the charge ! by the way Dwayne was 
great !",3
327196,29-JAN-12,26-JAN-12,Alyssa,,en,70.30.21.245,christopher.friesen@sympatico.ca,14745094,000000122853263,5,5,,5
327197,29-JAN-12,28-JAN-12,Gopi Rathinam,,en,74.15.99.185,carolyn.mccoll@sympatico.ca,14771994,000000122886323,5,5,,4
327198,29-JAN-12,29-JAN-12,Marco,,en,67.71.71.92,tm.inc@sympatico.ca,14779638,000000122903481,4,4,move it back to Canada - but better now in Columbia than when it was in India,4
327199,29-JAN-12,27-JAN-12,Jerome,,en,70.49.54.10,me.omalley@sympatico.ca,14765276,000000122870540,3,3,technician could have been more knowledgeable. He kept having to go ask someone else and the problem I had was basic.,3
327200,29-JAN-12,28-JAN-12,Jessica,,en,64.231.149.91,kirk.sharkey@sympatico.ca,14775532,000000122887532,5,5,,5
327201,29-JAN-12,28-JAN-12,Arcadius,,en,70.27.36.177,jgall_4@sympatico.ca,14774792,000000122899050,5,4,"Nothing! Very helpfull as always.

Thanks to the staff member who assisted me.",5
327202,29-JAN-12,25-JAN-12,Preethi,,en,174.89.164.185,jeanrobg@sympatico.ca,14735010,000000122819603,5,5,,4
327203,29-JAN-12,28-JAN-12,Suresh,,en,69.158.29.173,richard.thorman@sympatico.ca,14778156,000000122895169,4,4,,3
327204,29-JAN-12,27-DEC-11,Budala,,en,64.231.46.166,datzy@sympatico.ca,14375678,000000122158044,1,1,Stop telling me there is a problem with my NIC card. The problem is clearly on your end as after the call - I had full internet access. Please stop sending me internet cables,1
327205,29-JAN-12,28-JAN-12,Ronald,,en,174.94.52.170,ahatacan@sympatico.ca,14770800,000000122900387,5,5,N/A,5
327206,29-JAN-12,28-JAN-12,Abdul,,en,174.94.39.67,plingard@sympatico.ca,14777784,000000122902304,5,5,,5
327207,29-JAN-12,25-JAN-12,Khaled,,fr,69.157.136.216,chantalgirard9@sympatico.ca,14731242,000000122833212,4,5,,5
327208,29-JAN-12,28-JAN-12,Carlos,,en,70.30.147.144,pamela030@sympatico.ca,14777498,000000122895740,5,5,nothing. i was completly satifide,5
327209,29-JAN-12,27-JAN-12,Andrea,,en,76.67.22.146,canoefletch@sympatico.ca,14758176,000000122876742,4,5,,5
327210,29-JAN-12,28-JAN-12,Vikram Aditya,,en,64.231.112.124,timjbonyai@sympatico.ca,14779602,000000122885999,5,5,nothing.,5
327211,29-JAN-12,28-JAN-12,Houssem,,fr,50.100.137.225,michellericher@bell.net,14776886,000000122895037,3,5,"avoir des gens qu'on peu comprendre plus facilement au téléphone (desfois les accents des immigrés sont difficiles à comprendre et à cause de cela, on perd patience et le téléphoniste aussi). à cet appel-ci, je n'ai pas trouvé le téléphoniste très patient. voilà. Je suis par contre très frustré d'avoir une machine pour enregistrer et mettre sur pause don je ne peux pas utiliser à cause du problème du logiciel de la machine, ce qu'on m'a dit lors de mon appel. Je paye pour une machine qui est supposé me donné une performance à ce que je m'attend de ce que la machine peu donner mais ce n'est pas le cas. Je ne peux ni enregistrer ni mettre sur pause sinon je perd les conversations du programme, ca coupe toujours donc très frustrant d'utiliser ces deux fonctions. J'ai bien hâte de pouvoir l'utiliser pour toutes ses fonctions. Cela fait près de 2 ans que je suis prise avec une machine qui ne fonctionne pas. Très frustrant",4
327212,29-JAN-12,29-DEC-11,Vijay,,en,70.30.146.17,garyfliss@sympatico.ca,14407830,000000122211702,5,5,,5
327213,29-JAN-12,28-JAN-12,Abderrahmen,,fr,76.67.166.49,pierre-francepare@sympatico.ca,14777718,000000122898472,5,5,rien...votre représentant a démontré une grande compétence et ses explications étaient très claires. Merci,5
327214,29-JAN-12,27-JAN-12,Reina,,en,70.27.60.32,margould@bell.net,14764818,000000122884223,4,4,No improvement needed.  Issue was addressed and solution provided. Very pleased with personal service received.,4
327215,29-JAN-12,26-JAN-12,Zulfiquar,,en,184.146.171.154,rodc@sympatico.ca,14753788,000000122855662,1,1,"1) Listen to what I was saying. 
2) No having to repeat myself 10 times to 6 different agents.",1
327216,29-JAN-12,27-JAN-12,Melinda,,en,174.91.60.209,draganiliev@sympatico.ca,14759764,000000122863587,5,5,,5
327217,29-JAN-12,28-JAN-12,Carlos,,en,76.70.66.237,beamccrae@sympatico.ca,14771512,000000122895806,5,5,,5
327218,29-JAN-12,28-JAN-12,Ricardo,,en,76.64.209.86,itspenny@sympatico.ca,14774374,000000122903372,4,5,,4
325656,27-JAN-12,26-JAN-12,Sofiene,,fr,70.30.159.27,j.thomassin@sympatico.ca,14748448,000000122843110,3,4,"Avec Bell Canada nous éprouvons constamment des problèmes adminisatrtifs que ce soit tour particulièrement avec les frais fracturés et ou tout autre demande exemple d'UJOUD'HUI où l'on me demande dee retourner un modem que le technicien de Bell Canada (sous contractant non
recommandable ce qui a fait déjà fait une plaintee à vous)....le tout ne fut régléque grâce 
à un cadre dee Montréal.

ça devient harassant à la longue, moon frère ayant étant cadre et travailler pour votre compagnie des années et des années n'a cessé de vanter vos services!  PERMETTEZ MOI D'EN 
DOUTER...Veillez jeter un coup d'oeil à mon dosssier.....Moi je ne peu me promener et dire à
mes amis allez avec Bell de peur de me le faire
regrettter.

Conséquemment mettez de l'ordre dans vos dossiers et vos envois..s.v.p.

En passaNT JE SUIS TRÈS SATISFAIT de la t.v.
fibe....Mais bon Dieu pourquoi avoir laisser sur place
tout e matériel lorsque j'étais avec TV SATELLITE....PAS SURPRENANT QUE VOS FRAIS SON ÉLEVÉS...ESPÉRONS QUE CETTE
MISSIVE NE RESTERA SANS RÉPONSE ÉCRITE
DE LA PART DU GRAND RESPEONNABLE DONT JE NE CONNAIS PAS LE niveau.

avant que je recommande Bell il faudra que vous
fassiez plus pour vos client qui vous sont fidèles
depuis au delà de 45 ans....

Jean Claude Thomassin
9090 de Lucerne   418 6288330",2
325657,27-JAN-12,26-JAN-12,Emna,,fr,76.67.173.25,jcbm@sympatico.ca,14748680,000000122834010,5,5,,5
325658,27-JAN-12,26-JAN-12,Lisa,,en,174.89.134.229,purkat@sympatico.ca,14753076,000000122834806,4,,"Still trying to get the turbo hub order straightened out....for some reason there were 2 addresses for me.........how did that happen????    Not sure if the order is completed now or not, got cut off during the calll.",
325659,27-JAN-12,26-JAN-12,Perumalla,,en,64.229.153.62,cshivdasani@sympatico.ca,14745406,000000122840985,1,2,Did not accomplish what i needed to be done. It was a waste of time.,
325660,27-JAN-12,24-JAN-12,Robert,,en,74.15.254.38,JEFFCROWTHER@sympatico.ca,14714136,000000122796802,5,5,I was on hold for a long time,5
325661,27-JAN-12,26-JAN-12,Alejandro,,en,65.92.182.66,stefan.poll@bell.net,14754752,000000122858099,5,5,,5
325662,27-JAN-12,26-JAN-12,Robert,,en,174.91.13.115,mskitt@sympatico.ca,14751942,000000122848952,5,5, Nothing. Excellent service.,5
325663,27-JAN-12,26-JAN-12,Oussema,,fr,184.145.213.167,a.marietheberge@sympatico.ca,14742972,000000122856597,5,5,,5
325664,27-JAN-12,26-JAN-12,Shaik Rameez,,en,70.55.1.69,fjeffrey1@sympatico.ca,14746944,000000122858009,5,5,,4
325665,27-JAN-12,26-JAN-12,Susy,,en,70.55.1.69,fjeffrey1@sympatico.ca,14746946,000000122858267,5,5,,4
325666,27-JAN-12,26-JAN-12,Joelle,,en,67.71.4.154,laurie.mcmillan@sympatico.ca,14750140,000000122836200,5,5,Nothing.  I received everything I wanted.  The lady who helped me was knowledgeable in making recommendations as to the package that would best suit me.  She was very friendly and helpful.  This was one of the best experiences I have had with Bell.,5
325667,27-JAN-12,26-JAN-12,Preethi,,en,74.14.199.82,psherwood@bell.net,14753058,000000122837730,4,4,,3
325668,27-JAN-12,26-JAN-12,Isabelle,,en,70.24.6.196,elmer1@bell.net,14746584,000000122850006,4,4,Put someone on the phone who speaks english.,3
325669,27-JAN-12,03-JAN-12,Salma,,fr,174.93.235.93,gn2010@bell.net,14462628,000000122294767,3,4,,4
325670,27-JAN-12,26-JAN-12,Gloria,,en,65.95.104.211,loongsang@sympatico.ca,14750480,000000122843005,1,1,have a better tech guy,2
325671,27-JAN-12,26-JAN-12,Kay,,en,76.68.102.106,jones471@sympatico.ca,14749216,000000122852103,5,5,"We are so pleased with the service we received, that we can't imagine how there could be improvement.",5
325672,27-JAN-12,26-JAN-12,Alexandre-Hugo,,en,74.15.62.132,weinmeii@sympatico.ca,14755774,000000122848219,4,4,Offer call back rather than keep me on hold for extended period!,4
325673,27-JAN-12,26-JAN-12,Vikram Aditya,,en,74.15.62.132,weinmeii@sympatico.ca,14755776,000000122850577,4,4,,4
325674,27-JAN-12,26-JAN-12,Mehdi,,fr,174.93.151.226,lessturg@sympatico.ca,14750222,000000122858558,4,4,En ce qui concerne la cause actuelle améliorer l'attente de 2 jours pour résoudre le probleme.,4
325675,27-JAN-12,26-JAN-12,Edgar,,en,64.7.134.83,jpormond@sympatico.ca,14749330,000000122840702,5,5,nothing - the customer service rep was polite and very helpful in solving my internet problem.,5
325676,27-JAN-12,26-JAN-12,Carolina,,en,174.88.204.118,butler_36@sympatico.ca,14744602,000000122837136,5,5,If you had more people like Carolina.She went out of her way to help.Thats the problem every time you call you get someone different.Don't like that.But she called back for 3 months to make sure everything was ok.You should get more people like her. give her a raise.,5
325677,27-JAN-12,23-JAN-12,Ali,,fr,65.94.189.42,riopelmarc@bell.net,14712234,000000122760418,5,5,ne pas être obligé de parler à deux autres personnes avant de résoudre mon problème...,2
325678,27-JAN-12,26-JAN-12,Tracey D,,en,70.26.133.23,ringelstein@sympatico.ca,14753564,000000122835852,4,4,the first rep. Michelle was very rude and unconsidarate only after I spoke with Tracey x2926 from the Loyalty dept was I treated very nice and understanding,5
325679,27-JAN-12,26-JAN-12,Gopi,,en,70.54.10.239,fpmclean@sympatico.ca,14747012,000000122852490,4,5,,5
325680,27-JAN-12,26-JAN-12,Sana,,fr,184.144.185.103,gerard.deslongchamps@sympatico.ca,14747376,000000122834145,5,5,OUI vous devriez avoir plus de personnelle comme celle-ci,5
325681,27-JAN-12,26-JAN-12,Sowjanya,,en,65.95.228.7,lpetten@sympatico.ca,14750568,000000122856127,2,1,,2
325682,27-JAN-12,26-JAN-12,Shirley,,en,70.27.56.111,jamestrusler@sympatico.ca,14748570,000000122836639,5,5,Nothing - excellent service!,5
325683,27-JAN-12,26-JAN-12,Abid,,en,184.147.24.113,brad.chartrand@sympatico.ca,14744402,000000122845643,5,5,Nothing. Your staff were very helpful.,5
325684,27-JAN-12,26-JAN-12,Mohammed,,en,76.69.135.88,athaide@sympatico.ca,14743826,000000122840275,4,4,,4
325685,27-JAN-12,26-JAN-12,Silvia,,en,70.26.81.27,lyndab@bell.net,14750666,000000122849617,5,5,"Nothing, nice to be able to speak with someone who understands and speaks English.",5
325686,27-JAN-12,26-JAN-12,Sergio,,en,184.151.63.132,vmdion@bell.net,14755672,000000122857271,3,1,Fixed the problem,2
325687,27-JAN-12,26-JAN-12,Jenette,,en,184.144.74.247,jburgess31@sympatico.ca,14748674,000000122835221,5,4,Nothing...it was a pleasant change from previous experiences dealing with Bell via the phone!,5
325688,27-JAN-12,26-JAN-12,Antonette,,en,69.158.175.174,girard-power@sympatico.ca,14747498,000000122837099,5,4,,4
325689,27-JAN-12,26-JAN-12,Shawn,,en,216.129.44.194,skublics@sympatico.ca,14754542,000000122834257,,,"Shawn was fine. But I am not happy because it was the second time I had to call in because your system thought I had a modem to return, which I did not.",4
325690,31-JAN-12,29-DEC-11,Eliena,,en,76.64.92.152,stevepotts_5@sympatico.ca,14416324,000000122211394,5,5,"nothing   hire more people like the gentleman who helped me, he did his job well",4
326218,29-JAN-12,28-JAN-12,Shashank,,en,70.49.13.163,tom.greggain@sympatico.ca,14779666,000000122892890,4,4,,4
326219,29-JAN-12,28-JAN-12,Viency,,en,64.231.196.2,jdt1@sympatico.ca,14774664,000000122889103,4,4,I was charged in error $70.00 for a modem non repair fee. Tfee was credited back but I did not receive a satisfactory explanation as to why the fee was charged to my account. WE will have to watch the bills from you guys very closely on account that this is not the first time this has happened.,4
326220,29-JAN-12,27-JAN-12,Suzon,,en,174.93.39.221,threaddesign@bell.net,14769326,000000122884266,5,5,,4
326221,29-JAN-12,28-JAN-12,Benjamin,,en,70.53.110.212,b_trekkies@sympatico.ca,14771386,000000122888682,3,1,Fixed the problem. My laptop has had a wireless connection problem ever since I had to replace the 2WIRE modem.,1
326222,29-JAN-12,28-JAN-12,Sonia,,fr,174.92.178.75,diane.doyon@sympatico.ca,14772896,000000122892506,5,5,,5
326223,29-JAN-12,26-JAN-12,Lohith,,en,184.146.74.39,pccjrsmith@sympatico.ca,14752696,000000122851430,5,5,,5
326224,29-JAN-12,28-JAN-12,Elyes,,fr,70.48.138.6,emery_roy@sympatico.ca,14773292,000000122897886,4,3,"je reçois mes courriels via MSN Messenger et un courriel de chez vous m'avisait que ma bôite Hot Mail se remplissait rapidement, que je ne pourrais plus recevoir mes courriels. Au moment de mon appel, j'avais seulement 25 messages, j'ai déjà accumulé plus de 300 messages et jammais je n'ai reçu cet avertissement.La réponse du conseiller sur ce sujet n'était pas claire et j'aimerais plus de clarification.Est'ce que la capacité de ma boîte chez Sympatico à été diminuée?",5
326225,29-JAN-12,26-JAN-12,Ksouri,,fr,184.145.179.90,nconstant@sympatico.ca,14752088,000000122834954,4,1,"Minimiser le temps d'attente au téléphone.
Éviter de poser les mêmes questions plusieurs fois. Faire en sorte qu'après cette longue conversation téléphonique le service fonctionne.",1
326226,29-JAN-12,26-JAN-12,Jamila,,fr,184.145.179.90,nconstant@sympatico.ca,14752090,000000122838838,1,1,Faire en sorte que je ne sois pas obligé d'appeler pour un service que je paie. ,1
326227,29-JAN-12,28-JAN-12,Ever,,en,76.71.100.224,ebaumgarten@sympatico.ca,14773164,000000122895362,4,3,Bell could have not left me a call the next day advising me that a technician was coming to my home for installation. I had to call Bell to confirm that such a thing wasn't happening because it was not necessary.,3
326228,29-JAN-12,28-JAN-12,Rolando,,en,70.50.22.192,tom.reilly032@sympatico.ca,14779672,000000122901670,4,,My problem was not resolved immediately in spite of the best efforts of the technician. It was resolve the next time I went to the compute but failed again the next morning and then came back. A message telling me the progress of matters would have been greatly appreciated.,3
326229,29-JAN-12,20-JAN-12,Hassan,,en,174.95.244.162,richardmc.kaskle@sympatico.ca,14684380,000000122720329,1,1,the person had know idea about what i was trying to do,
326230,29-JAN-12,26-JAN-12,Akrem,,fr,174.89.167.192,laurent.jocelyne@sympatico.ca,14750132,000000122848852,4,4,,4
326231,29-JAN-12,28-JAN-12,Abdou,,en,50.101.138.79,gino.berardi@sympatico.ca,14773864,000000122895765,5,5,Nothing. Service was great!,5
326232,31-JAN-12,27-JAN-12,Alvaro,,en,69.9.74.126,omimedia@sympatico.ca,14766374,000000122883645,3,1,"The representative who I first called said that the person who I wanted to have authorization on the account ""now has full access."" That didn't happen. The second rep I called at Bell mobility did the job.",5
326233,31-JAN-12,30-JAN-12,Cecile,,en,67.71.125.13,joeplant@sympatico.ca,14793158,000000122921766,5,1, by Sympatico Member Services  Would you like to see a copy,2
326234,31-JAN-12,30-JAN-12,Chantal,,en,67.71.125.13,joeplant@sympatico.ca,14793160,000000122922504,5,1,I already answered this question,2
326235,31-JAN-12,07-JAN-12,Salvador,,en,70.52.144.214,RAFIQ786@bell.net,14518370,000000122407445,5,5,bell is the best doing good and alwayes number oneeeeeeeeeeeeeeee.,5
326236,31-JAN-12,29-JAN-12,Jason,,en,70.29.123.12,lornesmart@sympatico.ca,14784878,000000122912479,1,1,"mail problems  not resolved

will probably change companirs  I dseal with  internet  tv  phone

problem understandind  acent",1
326237,31-JAN-12,25-JAN-12,Andrea,,en,69.158.176.67,timmytown@sympatico.ca,14741732,000000122832075,1,2,The technician that came to the house had no idea why he came - the customer care rep did not relay the information,2
326238,31-JAN-12,30-JAN-12,Juan Carlos,,en,74.12.146.199,jfindlay65@sympatico.ca,14792980,000000122929020,4,4,,4
326239,31-JAN-12,30-JAN-12,Singh,,en,50.100.211.233,s.ban@sympatico.ca,14796712,000000122931632,5,5,,4
326240,31-JAN-12,26-JAN-12,Kishore,,en,74.15.21.243,j.e.wilson@bell.net,14748418,000000122855995,2,1,i had to get a electronic tech from outside source to fix problem and it only took 30 seconds to fix,3
326241,31-JAN-12,29-JAN-12,Paul-Henri,,en,67.70.106.133,brisherman@bell.net,14781362,000000122912207,5,5,"Very good work done to get my computer up and running efficiently!!

Thank you very much Steve!!",5
326242,31-JAN-12,29-JAN-12,Allan,,en,70.31.62.185,dave.easlick@sympatico.ca,14782102,000000122908074,3,3,This survey says I spoke to Allan.  That is not right.  I spoke to a level 1 women rep with an Indian accent and then a level 2 women rep named Jane.,3
326243,31-JAN-12,30-JAN-12,Alvaro,,en,184.147.19.231,bmillson@sympatico.ca,14789678,000000122932184,5,5,Reduce the language barrier issue.,3
326244,31-JAN-12,30-JAN-12,Joy,,en,207.219.69.235,lynn.mckinnon@sympatico.ca,14794260,000000122935987,2,1,You could have taken care of the matter the first time.  Not impressed at all.  I am considering taking my business elsewhere.  It's a shame though since I have been a bell customer for almost 30yrs.,2
326245,31-JAN-12,30-JAN-12,Steve,,en,65.93.204.163,billharlow@bell.net,14789606,000000122922513,5,5,"Nothing ...Steve was very professional with his responses and HELPED me out Greatly. Thank him for me pls.
P.S. I rec'd my replacement motem in 26 hours. WOW what service you provide...Awesome. Tks.     ",5
326246,31-JAN-12,29-JAN-12,Edwin,,en,184.144.9.155,davidglassford@bell.net,14782128,000000122904461,5,5,"Nothing could have been done better. I did everything they asked to be done from their end of the line. When nothing resolved my problem, the technician immediately put an order in to send me a new modem. I received the new modem in two days by puralator. I was impressed with the prompt delivery. I followed the instructions that came with the new modem to replace the old modem. They were very easy to follow. I was back up and running in no time at all. Thanks once again to all. I am happy to be a bell customer.",5
326247,31-JAN-12,27-JAN-12,Sajid,,en,64.229.8.161,jcarey000@sympatico.ca,14762228,000000122882695,5,5,nothing,5
326248,31-JAN-12,30-JAN-12,Linda,,en,184.145.1.207,wallace.somerville@sympatico.ca,14798034,000000122931097,5,5,I was completely satisfied with the service and representative I had.,5
326748,28-JAN-12,27-JAN-12,Ahmed,,fr,174.88.90.218,guy_93@sympatico.ca,14761280,000000122874308,1,1,une decision????,1
326749,28-JAN-12,27-JAN-12,Mohamed Ali,,fr,184.144.189.161,lesta@sympatico.ca,14763948,000000122872206,3,2,Le technicien tunésien ne semblait pas familier avec l'environnement Mac de sorte que après mon téléphone je n'avais pas résolu mon problème.  ,4
326750,28-JAN-12,27-JAN-12,Ahmed Ramy,,fr,70.55.179.104,france.bdard@sympatico.ca,14760532,000000122861570,3,1,"Vos agents sont bien dévoués mais malheureusement, ils ne sont pas capable de résoudre les problèmes.
Le 28 novembre dernier, j'ai changé mon forfait internet pour passer à l'Essentiel Plus (confirmation #B26K79Y3).  Depuis ce temps, je n'ai que des problèmes.  Ça fait 5 fois que je vous appelle pour vous mentionner que dans mon profil on me mentionne que mon forfait d'utilisation n'est que de 2Go au lieu de 5Go.  Ce qui a pour effet de me donner des surcharges d'utilisation d'internet.  Certes, on me les crédite mais je dois toujours appelé pour obtenir mes crédits.  De plus, vos agents me disent que mon problème va être réglé dans les prochains jours et ce n'est jamais fait.  Hier, j'ai parlé à un agent qui m'a confirmé que dans les 24 heures la mise à jour de mon fichier serait fait et que dans mon profil je verrais 5Go.  Mais non, ce n'est toujours pas réglé.  Pourtant on m'a bien confirmé que le problème venait de Bell puisque l'on m'a mis le forfait de l'Ontario et non du Québec. En plus de changer mon utilisation comprise dans le forfait à 5Go, on doit également changé le coût du forfait, il n'est pas de $28.95 mais de $25.95.
J'ai demandé à 2 reprises que l'on me transfert à un superviseur mais les agents m'ont dit qu'ils pouvaient régler mon problème. ET CE N'EST TOUJOURS PAS FAIT...  Y a-t-il un superviseur qui peut m'appeler s.v.p.
819-281-0829

Mon expérience avec Bell n'est vraiment pas intéressante. Cela fait des années que je suis cliente chez vous et je suis en train de me poser la question si j'y resterai.",2
326751,28-JAN-12,27-JAN-12,John,,en,174.89.68.170,maise@sympatico.ca,14764636,000000122868474,5,4,nil,5
326752,28-JAN-12,27-JAN-12,Madhu,,en,64.229.155.95,desh@bell.net,14759436,000000122865869,5,5,nothing,5
326753,28-JAN-12,27-JAN-12,Sana,,fr,70.24.237.183,lise284@sympatico.ca,14764096,000000122861965,5,5,Rien,5
326754,28-JAN-12,27-JAN-12,Gopi Rathinam,,en,67.68.4.81,wantecol@sympatico.ca,14769902,000000122868275,4,5,,4
326755,28-JAN-12,27-JAN-12,Yaseen,,en,184.147.124.192,a.geigl@sympatico.ca,14756514,000000122861747,5,5,,5
326756,28-JAN-12,27-JAN-12,Sukanya Mukherjee,,en,70.27.66.129,raymond.porter@sympatico.ca,14767232,000000122872094,5,5,Call was aswered perfectly!!!,5
326757,28-JAN-12,27-JAN-12,Yosimar,,en,70.50.25.189,cchenderson@sympatico.ca,14758342,000000122868626,5,5,nothing,5
326758,28-JAN-12,27-JAN-12,Katherine,,en,70.48.49.70,the2fergs@sympatico.ca,14769226,000000122860810,5,4,,5
326759,28-JAN-12,27-JAN-12,Samantha,,en,67.70.19.210,janetsabourin@sympatico.ca,14762128,000000122865868,4,5,Ypu could train a lot more customer service people to be like Sam (emp #XX698) in the past couple of years whenever I had a problem I got no help from your customer service people not until I spoke with Sam. Most of them could not help me but promised someone would call me back but guess what no one ever did.....,4
326760,28-JAN-12,26-JAN-12,Katrina,,en,70.51.27.126,frankpannozzo@sympatico.ca,14747096,000000122848579,4,,"The customer representative who took my call handle this issue very well. 
My disappointment lies in the fact that Bell can not execute the implementation of a promotional or contratual agreement. They never go through accuaterly or timely. It always takes additional calls months later (after I review my incorrect invoice) to get the agreement resolved. This happens every time. Bell needs to correct this process. I had Wireless with Bell and cancelled it in the past because of similar issues. I maybe doing the same with the rest of my account.",2
326761,28-JAN-12,24-JAN-12,Karen,,en,70.27.17.231,bruster1119@bell.net,14716036,000000122786423,5,5,,4
326762,28-JAN-12,31-DEC-11,Zee,,en,70.26.34.211,gil.hiemstra@sympatico.ca,14433602,000000122238226,,,"I  must await my next billing to see what credits actually appear for lost net time, as well as what my new upgraded internet service is actually  going to cost - not just what i've been promised but what appears on my bill. Then I will be happy to complete any survey you send me. Thank you.",4
326763,28-JAN-12,24-JAN-12,Sowjanya,,en,70.27.45.42,jimneufeld@sympatico.ca,14720826,000000122800851,5,4,,4
326764,28-JAN-12,27-JAN-12,Habib,,fr,70.30.215.109,ray.gus@sympatico.ca,14767216,000000122863330,5,5,Rien de plus car vous avez réglé mon problême merci ,5
326765,28-JAN-12,27-JAN-12,Will,,en,74.15.59.19,swhomes@sympatico.ca,14768968,000000122865066,5,5,nothing,4
326766,28-JAN-12,27-JAN-12,Balaji,,en,100.43.105.142,mwdlee@sympatico.ca,14765988,000000122865384,4,4,,4
326767,28-JAN-12,27-JAN-12,Med Anouar,,fr,70.51.13.148,cgdro@sympatico.ca,14758390,000000122873726,5,5,,5
326768,28-JAN-12,27-JAN-12,Rod,,en,184.148.125.107,mckeegan_fred@sympatico.ca,14765220,000000122863120,5,5,nothing,5
326769,28-JAN-12,28-JAN-12,Maria,,en,70.29.109.84,slb24@sympatico.ca,14768524,000000122885562,4,4,"I did get my email problem completely resolved which was the initial reason for my call. Thank you

The second issue (enabling an internet wireless connection to my laptop) was less easy to resolve. When I receive a new modem and I can access the internet on my laptop without turning on my desk top computer I will be very pleased and satisfied. I do appreciate the effort the technician Maria put into trying to resolve the problem. Thanks again",4
326770,28-JAN-12,27-JAN-12,Kevan,,en,70.51.122.155,h.m.steinke@sympatico.ca,14761328,000000122883569,4,5,,4
326771,29-JAN-12,28-JAN-12,Abderrahmen,,fr,76.69.109.188,lise.millette@bell.net,14775926,000000122895590,5,5,,5
326772,29-JAN-12,28-JAN-12,Partha,,en,76.70.66.64,fczestiakow@bell.net,14773466,000000122894943,4,4,nothing,5
326773,29-JAN-12,28-JAN-12,Rene Jose,,en,70.29.0.193,robert.keay@sympatico.ca,14778248,000000122890169,1,1,"After explaining to 5 different Bell employees how pissed off I am with the service from Bell, they arrange a service man to come and look at my sympatico. The appointment is made for a Saturday and the best they could do was sometime between 8:00 and 12:00. I get up early and make sure I am ready and at 11:45 I get a call saying that it will  have to be between  1:00 and 5:00. With everything else I have gone through with Bell imagine how  upset and angry I am at this point!",1
326774,30-JAN-12,29-JAN-12,Jamie,,en,70.24.154.130,vanhees@sympatico.ca,14788116,000000122916427,5,5,Thank  Grant at Bell at Bell for all his help.  He was wonderful.  You should have more employees like him,5
326775,30-JAN-12,29-JAN-12,Evangeline,,en,174.88.25.81,mikekaren.ellis50@sympatico.ca,14785596,000000122907060,5,4,not much,4
326776,28-JAN-12,25-JAN-12,Abir,,fr,76.68.152.94,mmeneshian@sympatico.ca,14738160,000000122818801,4,4,,4
327219,29-JAN-12,27-JAN-12,Priyanka,,en,64.231.86.105,kaytee@bell.net,14763304,000000122875924,5,5,,
327220,30-JAN-12,29-JAN-12,Colleen G,,en,70.53.4.186,marion.morgan@sympatico.ca,14785206,000000122909896,5,5,"I have nothing derogatory to say about the caring service I received on Sunday January 29, 2012.  However when I called the day before I did not receive the service I have come to expect from Bell.  I was even hung up on without resolving my problem which was caused on the previous Thursday.  The person with which I spoke didn't seem to know any way to fix my problem.  Colleen, whom I spoke to on Sunday January 29, 2012 was very courteous and solved my problem.  She even called back the next day to find out if everything was working to my satisfaction.  Now that is what I expect from Bell.",5
327221,30-JAN-12,28-JAN-12,Vikram Aditya,,en,76.64.38.232,jerrimerrittjones@sympatico.ca,14774758,000000122899390,4,4,,4
327222,30-JAN-12,29-JAN-12,Jose,,en,216.208.50.165,jan002@sympatico.ca,14783672,000000122908841,5,5,I was very satisfied with the service that I've gotten. I think there was nothing that could be done better. I really appreciate the service. Thank you for the service that I got. ,5
327223,30-JAN-12,29-JAN-12,Juan,,en,65.94.188.219,onebarb@sympatico.ca,14786030,000000122912814,5,4,,5
327224,30-JAN-12,29-JAN-12,Mohamed,,fr,69.70.156.86,vai@sympatico.ca,14788080,000000122915028,5,5,rien,5
327225,30-JAN-12,29-JAN-12,Mohamed Ali,,fr,70.53.203.167,ldurocher@sympatico.ca,14784624,000000122916806,5,5,,5
327226,30-JAN-12,23-JAN-12,Stephanie,,en,76.65.167.89,samuel.c24@sympatico.ca,14712606,000000122756820,5,4,"she was very understanding, she convince to continue having bell as my internet provider",5
327227,30-JAN-12,28-JAN-12,Hari,,en,129.42.208.177,alexantra@sympatico.ca,14770890,000000122900758,1,1,"I called in Dec 2011 to report the same issue and the agent dismissed me.  He said nothing is wrong even though I told him this has been happening.  My internet goes off and on, he said nothing is wrong.  Reset the modem and after 15 mins started to work.  I asked him to send me another cord or check th modem.  He said nothing is wrong.  So now I had to call in, didnt have internet for a few days and it was going off and on a couple times in the month.  This is unacceptable customer service.  Why am I paying so much for crappy service.",1
327228,30-JAN-12,28-JAN-12,Rashika,,en,206.47.249.246,lamoureux22@bell.net,14775698,000000122886155,1,1,better processes in place so customers don't get frustrated.  I've worked for Bell for 10yrs and I can now tell you I understand our customers frustration first hand.  Horrible service from your Test Center,1
327229,30-JAN-12,29-JAN-12,Rohit,,en,64.231.91.134,pratz@sympatico.ca,14786378,000000122907420,4,4,nothing,3
327230,30-JAN-12,26-JAN-12,Ronald,,en,70.54.114.48,sharon.english@sympatico.ca,14754354,000000122850259,5,5,"Nothing, it was perfect!!!",5
327231,30-JAN-12,29-JAN-12,Madhu,,en,65.92.41.16,customhi@sympatico.ca,14781922,000000122905353,5,5,N/A,5
327232,30-JAN-12,27-JAN-12,Ingrid,,en,76.69.129.232,sonia.john@sympatico.ca,14768616,000000122862007,5,5,Chop $20 per month off of my high speed internet bill to bring you in line with the competition (for the same service and limits I currently have).  Please have someone call me to discuss this.,5
327233,30-JAN-12,29-JAN-12,Rene Jose,,en,216.209.116.163,ron045@sympatico.ca,14786855,000000122909502,5,5,Rene was very understanding as the dial un connection frustrated us both.  But he verfied our dial up connection on his computer and then got our new email account functioning.  Great job.,3
327234,30-JAN-12,29-JAN-12,Irfan,,en,174.93.50.88,woods62@sympatico.ca,14788324,000000122916187,5,5,,5
327235,30-JAN-12,29-JAN-12,Mohamed,,fr,67.68.177.215,brian.mastine@sympatico.ca,14781334,000000122905894,4,5,,5
327236,30-JAN-12,22-JAN-12,Vijay,,en,74.14.44.162,fred.b.newton@sympatico.ca,14699738,000000122749077,4,4,,5
327237,30-JAN-12,29-JAN-12,Ryan,,en,76.64.163.180,reev@sympatico.ca,14786608,000000122913103,5,5,"ryan was the best,rep i have talked with!!",5
327238,30-JAN-12,29-JAN-12,Ivette,,en,174.91.97.88,mekohler@sympatico.ca,14785416,000000122908288,5,5,Ivette did a great job heping me. The phone line connection was not the clearest. Bell might want to improve on that.,5
327239,30-JAN-12,29-JAN-12,Lilian,,en,170.224.50.4,julian.rivera007@sympatico.ca,14784188,000000122908547,3,3,,5
327240,30-JAN-12,27-JAN-12,Mary ruksana,,en,76.70.42.90,ronglover2@sympatico.ca,14767754,000000122877645,3,3,"This happens to be the third month of receiving invoices that are always the same, even after arriving at a satisfactory decision over the phone. So until I get the next invoice I'm not going to start being too happy.",3
327241,30-JAN-12,29-JAN-12,Patricia,,en,174.91.175.61,preciousjewel_048@bell.net,14786384,000000122911113,4,4,,4
327242,30-JAN-12,29-JAN-12,Flahi,,fr,70.53.214.104,michelbeaupre87@sympatico.ca,14785506,000000122905692,5,5,tout était très bien et le temps d'attente au téléphone était raisonnable.,5
327243,30-JAN-12,24-JAN-12,Gunson,,en,184.145.108.40,kastri@bell.net,14721474,000000122794942,5,5,,5
327244,30-JAN-12,22-JAN-12,Kyle,,en,76.64.208.79,carmen.dalzell049@sympatico.ca,14698306,000000122739834,5,5,,5
327245,30-JAN-12,29-JAN-12,Ashfaq,,en,184.144.8.66,alfoley@sympatico.ca,14780666,000000122915787,2,3,I believe that your tech was not familar with Windows XP.  The connection to the Internet hapopened by chance when the tech was checking with someone.,3
327246,30-JAN-12,29-JAN-12,Dilli,,en,69.158.113.131,jennifer.holness@sympatico.ca,14783850,000000122914830,3,4,send a technician to come out with the moderm  to fix this problem so i can get my work done,5
327247,30-JAN-12,29-JAN-12,Jose,,en,74.14.72.107,kim_boileau@bell.net,14784440,000000122904164,4,4,provide cheaper services,4
327248,30-JAN-12,29-JAN-12,Milo,,en,70.49.68.207,sasisa@bell.net,14787150,000000122913386,3,3,The customer care representative should not assume that the customer is automatically e-incompetent.  It is not necessary to always take control of the customer's computer.,4
327249,30-JAN-12,03-JAN-12,Daniel,,en,184.151.127.248,don.busch@bell.net,14461198,000000122306899,5,5,EVERY THING WAS GONE VERY PROFESSIONAL AND VERY WILL EXPERIENCE PERSON.,5
327250,30-JAN-12,28-JAN-12,Jessica,,en,70.29.72.88,maurice.elkeslassy@sympatico.ca,14776594,000000122900076,4,4,,4
327251,30-JAN-12,29-JAN-12,Saifuddin,,en,70.49.8.90,2lockes@bell.net,14780306,000000122907025,5,4,not a thing,5
327252,30-JAN-12,27-JAN-12,Brenda,,en,72.39.73.42,DandEFloyd@bell.net,14756282,000000122884755,4,4,You could give the option of connecting with a customer service representative or solve issues via the self service mode. You should give this option right from the beginning. Brenda was great once I started talking to her.,4
327253,30-JAN-12,27-JAN-12,Dana,,en,74.14.223.50,joyce.poole067@sympatico.ca,14762898,000000122877621,5,5,nothing,5
327254,30-JAN-12,27-JAN-12,Mike,,en,74.12.189.44,skpk@sympatico.ca,14768510,000000122871748,4,4,,4
325691,31-JAN-12,30-JAN-12,Jay,,en,66.116.104.243,sharpater@sympatico.ca,14797028,000000122924450,4,4,He was helpful.He did his best to resolve the issue. I did as he suggested and the problem is now resolved. HOWEVER I have an issue with my cell phone. (289-260-4481) I took out coverage for 30 days so I could use it while in the states and it was to be effective today and I have no service. I am using the hotel's wi fi and cannot make or receive phone calls.Please remedy the situation.,3
325692,31-JAN-12,30-JAN-12,Partha,,en,70.54.62.108,bob.ruth.kerr@sympatico.ca,14789692,000000122923181,5,5,all resolved,5
325693,31-JAN-12,30-JAN-12,Munyaradzi,,en,74.15.77.94,wardmp@sympatico.ca,14798054,000000122933430,4,4,difficult to understand his speech,4
325694,31-JAN-12,30-JAN-12,Karingula,,en,70.31.106.9,patkison@sympatico.ca,14795662,000000122927560,4,4,I had to follow up with the business office and forgot to do so for a couple of days. It would have been more see less had the technician been able to facilitate that next step by having the buSiness office follow up with me ,4
325695,31-JAN-12,29-JAN-12,Rohit,,en,67.68.10.163,tammyandmadison@sympatico.ca,14787718,000000122911404,5,5,this call was handled perfectly!,5
325696,31-JAN-12,30-JAN-12,Vijay,,en,184.146.1.14,guilda_durante@sympatico.ca,14792126,000000122921859,4,3,,5
325697,31-JAN-12,30-JAN-12,Srinivas,,en,184.146.1.14,guilda_durante@sympatico.ca,14792128,000000122929821,4,3,,5
325698,31-JAN-12,30-JAN-12,Jeff,,en,184.147.57.144,bjrjc@sympatico.ca,14789644,000000122924268,5,4,,5
325699,31-JAN-12,30-JAN-12,Yves,,fr,70.30.225.86,beaver2007@sympatico.ca,14789504,000000122924288,5,5,,5
325700,31-JAN-12,23-JAN-12,Milo,,en,74.14.221.186,barnzee@sympatico.ca,14706262,000000122754022,2,2,"I was advised that I would receive a power adapter next day. I did not. When I followed up the technical person said 3-5 days. When I followed up again the technical person said there was problem with the couriers. Customer service people did not no how to respond to the situation. They would pass me to the technical people. I would have to wait 3-5minutes or longer on hold. Once I had access to the technical person I would have to start all over again with my account information and the situation. After six people telling me ""I understand your situation"" I was disappointed no one knew ""how to resolve my situation""",1
325701,31-JAN-12,30-JAN-12,Noureddine,,fr,70.50.164.204,gaston.boucher@sympatico.ca,14791740,000000122935998,2,3,"Voici les faits. En date du 11 janvier 2012 on m'avait confirmé l'expédition d'un nouveau modem pour remplacer le vieux que j'avais depuis dix ans et qui laissait à désirer. Comme je n'avais rien reçu le 30 janvier je communique avec vos services. Après m'avoir transférer plusieurs fois, on m'annonce que l'expédition du modem a été bloquée mais on ne sait pas pourquoi !!!!Cependant votre représentant me certifie que lui, va me l'expédier par la poste et que je devrais le recevoir d'ici vendredi prochain. C'est donc dire que si je n'avais pas téléphoner et passer une heure au téléphone à me faire transférer de un à l'autre sans que personne ne comprenne ce qui se passait je n'aurais jamais eu mon nouveau modem!   

Je ne trouve pas que c'est un bon service et que votre compagnie est non fiable !

nb: Je suis client de Bell depuis plus de 45 ans !!!

Merci. ",2
325702,31-JAN-12,27-JAN-12,Franssesca,,en,67.71.60.115,elite.spencer@sympatico.ca,14760050,000000122882788,5,5,I was impressed... nothing to add or improve on,5
325703,31-JAN-12,29-JAN-12,Methil,,en,65.95.9.115,barry.altman@sympatico.ca,14781038,000000122914586,5,5,"Make it easier to find your customer service number and connect directly to an operator without going through a large menu

When I did reach your customer service rep I was very pleased with his great attitude and ability to fix my e-mail problem quickly. Thanks",5
325704,31-JAN-12,30-JAN-12,Moncef,,fr,184.160.212.146,p.guilmette@sympatico.ca,14795576,000000122934867,4,4,,4
325705,31-JAN-12,30-JAN-12,Edwin,,en,70.24.107.253,dscurrie@bell.net,14791074,000000122926755,5,5,Nothing.  The representative was quite thorough and professional.,5
325706,31-JAN-12,30-JAN-12,Edward,,en,65.94.97.124,kathe.seguin@sympatico.ca,14793484,000000122926933,5,5,,5
325707,31-JAN-12,30-JAN-12,Chantal,,en,68.200.159.246,bertcosman@sympatico.ca,14789542,000000122934541,5,5,,5
325708,31-JAN-12,30-JAN-12,Joseph,,en,64.229.85.44,labyrinthmr@bell.net,14793750,000000122935515,5,5,"Well, my only issue was that I did not sign up for a two-year phone contract, but your bureaucracy insisted it was a two year contract.  The client service rep said he could have offered me a better deal if I did not have the contract.",3
325709,31-JAN-12,30-JAN-12,Duncan,,en,70.24.109.212,driftway@sympatico.ca,14791064,000000122927088,5,4,,4
325710,31-JAN-12,26-JAN-12,Kevan,,fr,70.55.161.19,normand.desjardins@sympatico.ca,14752306,000000122857338,4,5,,4
325711,31-JAN-12,30-JAN-12,Paula,,en,70.49.27.224,mikenmonica@sympatico.ca,14794984,000000122934588,1,1,"After speaking with Kendal who helped me with the billing for the phone I was transfered to Paula for the internet issue. She was not able to help at all, she did not understand I had not received my bill in the amount I was quoted on Sept 19th 2011 and Jan05 2012. She did not care at all I had been dealing with the issue every bill statement sent to me as you will see if you bring up the history on my billing. All she cared about was the notification in November that my internet would be increased therefore it was not a problem in her eyes. I still await a bill in the amount of $60.27 including taxes, as this is what was agreed upon each and every call but did not happen due to ignorance of Bell I guess. And when I spoke to Paula and I suggested I take my business elsewhere she was satisfied with that.
I hope someone takes a good look at my case and may shed light on all that has happened since Sept 2011. All I have asked for is my bill to represent the cost quoted to me and not the credits given to try and make up error after error. Please correct this and let me know how and when this is dealt with before you loose me forever as a customer.
  Thanks
Mike Breese",1
325712,31-JAN-12,30-JAN-12,Imen,,fr,76.71.178.132,lambertgagne@sympatico.ca,14793766,000000122920804,5,5,,4
325713,31-JAN-12,26-JAN-12,Tayssir,,fr,66.158.151.220,george.aoun@sympatico.ca,14747344,000000122851083,5,5,"m'aviser plustot des nouveautes d'internet,comme le dernier cas
   ",5
325714,31-JAN-12,30-JAN-12,Elizabeth,,en,67.71.64.174,smatthews8@sympatico.ca,14797156,000000122924556,4,4,,4
325715,31-JAN-12,28-DEC-11,Tracey D,,en,67.71.64.174,smatthews8@sympatico.ca,14400680,000000122166142,4,4,,4
325716,31-JAN-12,30-JAN-12,April,,en,70.27.76.249,kimkyle@sympatico.ca,14793602,000000122929774,5,5,,5
325717,31-JAN-12,19-JAN-12,Shirley,,fr,69.156.75.221,benoit.tremblay5@sympatico.ca,14661849,000000122669907,5,5,,5
325718,28-JAN-12,27-JAN-12,Mohamed Ali,,fr,76.69.179.213,rolland.baillargeon@sympatico.ca,14767724,000000122877028,5,5,Tout était parfait,5
325719,30-JAN-12,29-JAN-12,Imran,,en,70.31.43.196,ve3xqt@bell.net,14788132,000000122912297,4,4,,5
326249,28-JAN-12,27-JAN-12,Shawn,,fr,174.95.242.124,selpoivre@sympatico.ca,14768226,000000122869731,1,1,"toujours le meme problème,notre Internet
est intermitemps(la ligne coupe tous les
jour,(pourquoi?? midi et vers 16.00hres??
alors je demande un crédit, S.V.P trouver l'erreur et réparer c'est simple.tous les mois je vais demander un credit,,afin de trouver (le (s) problème(s) je suis*SUPER INSASTISFAIT*
",1
326250,28-JAN-12,27-JAN-12,Fourat,,fr,76.70.62.169,mimie3426@bell.net,14765574,000000122876457,5,5,toute est corecte,5
326251,29-JAN-12,28-JAN-12,Quintin,,en,70.30.145.31,olivia.nogard030@sympatico.ca,14777410,000000122889311,4,2,"My representative said that a senior technician would call, but I did not receive any call. At any rate, nothing can be done to solve my problem anyways as I had an old computer.  But, my representative was very patient with me which I appreciate as I do not know anything about technical problems. I now have a new computer which is working perfectly.",5
326252,29-JAN-12,24-JAN-12,Rodolfo,,en,76.68.17.167,rammall@sympatico.ca,14725356,000000122802115,5,5,"SIR, I WANT LAPTOP.",5
326253,29-JAN-12,28-JAN-12,Elyes,,fr,69.157.175.80,fcornellier@sympatico.ca,14773464,000000122895320,4,4,,4
326254,29-JAN-12,27-JAN-12,Edgar,,en,70.48.104.235,keithandlinda4@sympatico.ca,14763336,000000122884269,5,5,"The first person I spoke to was unable to resolve the issue. The second person who spoke English asked me a couple of questions, told me what to do and the issue was resolved right away.",5
326255,29-JAN-12,28-JAN-12,Sweta,,en,70.29.71.200,sbobkin@sympatico.ca,14778672,000000122899911,4,4,,4
326256,29-JAN-12,22-JAN-12,Nizar,,fr,76.68.170.58,mlafortune002@sympatico.ca,14702630,000000122744507,5,5,,5
326257,29-JAN-12,28-JAN-12,Jordan,,en,184.148.88.249,barbara.wane@sympatico.ca,14771436,000000122901662,5,5,nothing- Julio was great!,5
326258,29-JAN-12,28-JAN-12,Serina,,en,174.95.17.177,haig.thomasian@sympatico.ca,14774078,000000122900484,5,5,keep on the good work.,5
326259,29-JAN-12,28-JAN-12,Jose,,en,184.146.155.39,grayone@sympatico.ca,14773984,000000122895933,2,1,The person did not have the knowledge to help with my problem.,3
326260,29-JAN-12,28-JAN-12,Mukesh,,en,184.146.155.39,grayone@sympatico.ca,14773982,000000122899471,4,4,,5
326261,29-JAN-12,27-JAN-12,Chat,,en,70.30.90.183,jaime.machado@sympatico.ca,14762060,000000122865664,5,5,n/a,5
326262,29-JAN-12,25-JAN-12,Sana,,en,69.157.37.72,bigjohn04@sympatico.ca,14730484,000000122811281,4,4,,4
326263,29-JAN-12,29-JAN-12,Elyes,,fr,76.70.62.170,paulinel24@sympatico.ca,14777566,000000122903500,5,5,rien tout était parfait,5
326264,29-JAN-12,24-JAN-12,Jean,,en,70.30.31.85,triton1921@sympatico.ca,14727980,000000122785954,4,4,,4
326265,29-JAN-12,27-JAN-12,Tathiana,,en,64.229.159.144,jacqueline.armstrong053@sympatico.ca,14762014,000000122870949,5,5,,5
326266,29-JAN-12,28-JAN-12,Sarra,,fr,70.53.225.54,yderoquebrune@bell.net,14780154,000000122887184,5,5,"Je suis un """"nouveau client"""" EXTRÊMEMENT  INSATISFAITS (sauf pour l'intervention de Madame Sarra) je regrette amèrement  ma décision de ''revenir'' a Bell . Au départ javais oublier votre ''fameux'' système de     V R I qui nous achemine continuellement vers des agent qui doive nous mettre en très longue attentes (facilement de 3 a 12 mins ) pour devoir nous ''Transférer"" vers des agents et superviseurs qui en générale (sauf 3 personnes sur environ 30 appelles en cinq jours)  ne règlent pas LES problèmes. 
L'ÉINSTALLATION  DE LA LIGNE TELEPHONIQUE/INTERNET a débuter VERS 11 HR le 26 jan, a mon depart a 17:30 les travaux continuais suite a la visite d'un superviseur et un installateur de plus pour aider l'autre. A mon retour 21:30 hr(presque 12 hr plus tard) l'installateur (dans son camion) complétais son rapport et ma assurer que tout fonctionnais  et qu'il m'avais laisser des notes et que je n'aurais aucuns problèmes a accéder a mes courriels Videotron !!!
..vers 7 hr vendredi matin je constate que je n'ai plus accès a mes courriels (dieu merci la connexion WIFI et donc mon Skype sont opérationel ) DE PLUS je contate que  la ligne téléphonique est """"MORTE"""" plusieurs appelles plus tard un jeune technicien (latina) arrive et réglé rapidement (env 1 hr )les problèmes. 
        MADAME SARRA A ÉTÉ  
 E X C E P T I O N E L L E  
Son intervention (et sa prise en charge de mon écran)est LA raison qui me retient de retourner chez videotron immédiatement.Sauf pour le service internet  En ce moment,je regrette amèrement D'AVOIR PRIS LA CHANCE DE  ''revenir'' chez Bell
Yves de Roquebrune",2
326267,29-JAN-12,25-JAN-12,Kathy,,en,174.95.200.213,f.lgun@sympatico.ca,14733020,000000122822520,5,5,"CONNECTION WAS POOR AND ALMOST INAUDIBLE
AT TIMES UNLESS I REQUESTED REPETITION",5
326268,29-JAN-12,27-JAN-12,Maxime,,en,184.144.26.34,wjtempleman@sympatico.ca,14770022,000000122877934,3,3,Get it right the first time so I don't have to keep calling back in.,3
326269,29-JAN-12,25-JAN-12,Shaik Rameez,,en,174.95.64.49,rdwukasch@sympatico.ca,14739670,000000122827541,5,5,"Shaik Rameez was an excellent customer care representative! He was patient, kind in his manner and very helpful in resolving the problem. He demonstrated a high level of expertise. I can think of no way that he could make improvement, because he was top notch in assisting us.
Thanks so much!",5
326270,29-JAN-12,26-JAN-12,Haley,,en,174.88.173.90,raye.widgett@sympatico.ca,14753280,000000122848650,4,4,"I think it would benefit Bell and your clients if you advertised the different promations available to your clients instead of them having to call for comparisons to other companies all the time. It would be nice to know what is out there. Also it took an hour on the phone to the new deal. The music that plays while you are on hold is too loud, and aknowing.",4
326271,29-JAN-12,26-JAN-12,Alicia,,en,64.229.98.111,rose.gurrieri@sympatico.ca,14753838,000000122849049,5,5,It would have been more satisfying from someone from Bell to call us instead of us calling into Bell to check on what promotions were available to us. Since we have been a loyal customer for more than a decade.,5
326272,29-JAN-12,28-JAN-12,Ajay,,en,67.70.70.28,rschlesiger@sympatico.ca,14778428,000000122892730,3,2,"Your agent told me, that the problem with my computer could only be solved by Tshiba,the he gave me a wrong tel. number.After 2 hours frustration and trying it myself, my p c is functioning",4
326273,29-JAN-12,27-JAN-12,Bob,,en,184.147.116.142,jonomar@sympatico.ca,14762840,000000122861574,5,5,Nothing to add,5
326274,29-JAN-12,27-JAN-12,Karim,,fr,174.93.226.254,claude.hill@sympatico.ca,14758682,000000122883733,5,5,On a réglé mon problème à mon entière satisfaction!,5
326275,29-JAN-12,28-JAN-12,Seifallah,,fr,184.144.172.207,christian.buswell@sympatico.ca,14772196,000000122886735,3,4,,4
326276,29-JAN-12,28-JAN-12,Ahmed,,en,76.68.107.201,ere@sympatico.ca,14773326,000000122897177,3,1,Agent did what he could.  Problem not resolved because my iPhone was defective.  Bell service was working fine,5
326277,29-JAN-12,26-JAN-12,Thierry,,fr,174.91.253.186,robert653@sympatico.ca,14753716,000000122842246,4,4,service très long,4
326278,29-JAN-12,22-JAN-12,Katie,,en,74.15.61.70,pk@bell.net,14703414,000000122745471,5,5,,5
326777,28-JAN-12,22-JAN-12,Khmaies,,fr,76.67.89.218,alaurendeau2005@sympatico.ca,14697462,000000122741848,3,4,"C'est correct. J'avais juste peur que, comme le préposé avait un accent, qu'il ne comprenne pas mon problème, comme c'était arrivé la dernière fois.",
326778,28-JAN-12,27-JAN-12,Kranthi,,en,70.50.178.99,smitty4me@bell.net,14768568,000000122882638,4,5,,5
326779,28-JAN-12,27-JAN-12,Djouaihia,,fr,70.26.225.28,roseline.guay@sympatico.ca,14767788,000000122871072,3,4,"Mon appel faisait référence à un appel de Bell annoncant la visite d'un représentant Internet, appel qui a été fait à ma mère plutôt qu'à moi! Alors que je n'ai demander aucune modification de mon service Internet mais bien de ma ligne téléphonique, tout ceci aurait pu être évité parune meilleure cohésion des services (téléphonie. internet,etc)",1
326780,28-JAN-12,27-JAN-12,Rudolf,,fr,74.14.210.9,cfc5@bell.net,14758382,000000122882298,5,5,Tout était parfait,3
326781,28-JAN-12,27-JAN-12,Eric,,fr,184.148.241.74,jasondetout@sympatico.ca,14762170,000000122875561,5,5,"communiquer avec moi AVANT pour m'offrir
un nouveau et meilleur tarif ! ",5
326782,28-JAN-12,27-JAN-12,Jacob,,en,70.29.23.34,rick-nerissa@sympatico.ca,14767478,000000122880383,4,4,It was a very good call.  The rep should probably just tone it down slightly.  He was a bit over the top in tone.  Overall it was very good and a big improvement from the service I got a couple of years ago.  Very impressed with not having to be on hold.,5
326783,28-JAN-12,27-JAN-12,Nicholas,,en,76.64.76.197,silques7@bell.net,14768420,000000122877724,4,4,i wish I didn't have to keep calling about my bill increases every month,3
326784,28-JAN-12,26-JAN-12,Oscar,,en,174.95.93.181,itassi@sympatico.ca,14748372,000000122858512,5,5,Absolutely nothing at all. Oscar handled my inquiry with efficience and gave me assurance that he could fix my problem,5
326785,28-JAN-12,27-JAN-12,Kota,,en,76.68.13.10,spdowning@bell.net,14768658,000000122872560,3,3,,3
326786,28-JAN-12,24-JAN-12,Ricardo,,en,174.95.101.116,corrie.davis@bell.net,14716894,000000122797291,1,2,have people who know what they are doing,2
326787,28-JAN-12,27-JAN-12,Hector,,en,69.157.100.67,praisehim@sympatico.ca,14767006,000000122875596,5,5,"Waiting on line for longest time to talk to the representative, and We would like to deal with people right here in Canada, there is difficulty with different accents and we like to keep our jobs  in Canada.",5
326788,28-JAN-12,26-JAN-12,Chenrup,,en,70.31.49.201,pgbrown@sympatico.ca,14752820,000000122839985,2,2,I was dealing with Angel! At the time Angel did what I asked but she should have realised that when an account is cancelled the Bell customer does not have access to the internet!!!,2
326789,28-JAN-12,27-JAN-12,Gloria,,en,70.49.109.73,andreecd@sympatico.ca,14757008,000000122884029,4,4,,
326790,28-JAN-12,26-JAN-12,Aaron,,en,69.156.108.56,cblesy@sympatico.ca,14744836,000000122851460,5,5,"I can't think of one thing that could have been better. Your representative was  pleasant, patient and very helpful.",5
326791,28-JAN-12,27-JAN-12,Felix,,en,65.92.0.153,hugh.mcmullan@sympatico.ca,14761688,000000122862227,5,5,,5
326792,28-JAN-12,19-JAN-12,Maureen,,en,70.49.170.235,memackay@sympatico.ca,14669010,000000122672459,4,5,,5
326793,28-JAN-12,27-JAN-12,Patricia,,en,65.92.0.153,hugh.mcmullan@sympatico.ca,14761690,000000122876623,5,5,Nothing . Jeremy was very professional and also crosssold the benefits of Fibe TV after I inquired about this Bell product.,5
326794,28-JAN-12,27-JAN-12,Kristen,,en,184.144.60.212,john.kiss@sympatico.ca,14762744,000000122863428,5,5,"Nothing,Kristen  solved my problem for the moment.",5
326795,28-JAN-12,27-JAN-12,Rabeb,,fr,65.93.161.118,taillon9@sympatico.ca,14769066,000000122865990,4,3,,3
326796,28-JAN-12,27-JAN-12,Kota,,en,70.50.54.102,flo.mckenzie@sympatico.ca,14760468,000000122864578,5,5,"sometimes I had to ask the gentleman to repeat himself, and that would be embarassing to him.",5
326797,28-JAN-12,27-JAN-12,Madhu,,en,76.64.140.150,dragonlupini@bell.net,14759768,000000122877663,4,5,,1
326798,28-JAN-12,17-DEC-11,Linda,,en,76.69.19.92,bonnie2007@sympatico.ca,14280262,000000121963563,5,2,Send a Tech. same day,2
326799,28-JAN-12,24-JAN-12,Aaron,,en,70.27.170.167,louiseclodd@sympatico.ca,14722496,000000122787051,5,4,,4
326800,28-JAN-12,25-JAN-12,Sukumar,,en,70.26.42.176,hwom@sympatico.ca,14734454,000000122825051,4,2,it was not in the field of his expertise,4
326801,28-JAN-12,16-JAN-12,Alisia,,en,70.49.16.161,littlevalley@sympatico.ca,14627292,000000122595973,5,5,make it easier to talk to a representative without all the automated procedures at the beginning!!!!,5
326802,28-JAN-12,12-JAN-12,Dilli,,en,70.49.16.161,littlevalley@sympatico.ca,14583546,000000122522059,5,5,get rid of automated answering - have a live person answering to direct calls,5
326803,28-JAN-12,27-JAN-12,Alvaro,,en,76.67.66.80,john.shamess081@sympatico.ca,14762763,000000122880848,5,5,Alvaro was very helpful. Well done!,5
326804,28-JAN-12,27-JAN-12,Mitchell,,en,65.93.88.101,kcorris@sympatico.ca,14763314,000000122862683,5,5,,5
326805,28-JAN-12,27-JAN-12,Shirley,,en,174.93.160.144,eandm@sympatico.ca,14759924,000000122872119,5,5,No suggestions,5
326806,28-JAN-12,27-JAN-12,Salvador,,en,76.68.110.122,paulvdemers@sympatico.ca,14766666,000000122879965,2,2,The contact person did not seem to be familiar with MS Outlook,4
326807,28-JAN-12,27-JAN-12,Munyaradzi,,en,174.91.60.96,lewisloriann@sympatico.ca,14763962,000000122865441,5,5,"Have the rep make notes on file as to discounts/promotions offered with pricing.  so when the customer calls back to confirm changes, the next rep knows exactly what was offered to the customer",5
326808,28-JAN-12,20-JAN-12,Alexandra,,en,184.151.63.140,iansharris@sympatico.ca,14679102,000000122710959,1,1,stop blaming me when tech does a no show,1
326809,29-JAN-12,22-JAN-12,Mary ruksana,,en,184.146.141.132,tiiup@sympatico.ca,14704950,000000122746858,5,4,a little more dialogue about folders or files were being removed to increase speed of computer,5
326810,29-JAN-12,28-JAN-12,Daniella,,en,50.101.40.131,jimporter@sympatico.ca,14774850,000000122889619,5,5,,4
326811,29-JAN-12,27-JAN-12,Suresh kumar,,en,174.93.69.125,garf.peacock@sympatico.ca,14760720,000000122871435,1,1,Intermittent connection not fixed and no call-back as promised.,2
326812,29-JAN-12,28-JAN-12,Asra,,en,70.53.57.146,gail.fellows@sympatico.ca,14773674,000000122893014,1,1,"I was directed to the manufacturer of my TV to see if my LG Smart Box was compatible with my TV. The TV guy said that my TV could not be compatable with my bell Wi-Fi.
I could barely understand him!
(My Smart Box did not come with Wi-Fi instructions.)
Maybe my cable company would have been a better choice.
",3
326813,29-JAN-12,28-JAN-12,Priyanka,,en,69.158.148.76,whitcoma@sympatico.ca,14780026,000000122903141,2,1,"I could not understand your operator's accent.  Now, I am 81 years of age and my hearing is not as good as it could be ",5
326814,29-JAN-12,27-JAN-12,Hanen,,fr,69.159.97.76,louis.champagne033@sympatico.ca,14764242,000000122864213,4,4,,4
326815,28-JAN-12,25-JAN-12,William,,en,69.157.148.234,borisw2k@sympatico.ca,14730662,000000122812891,5,4,,5
327255,31-JAN-12,29-JAN-12,Judith,,en,67.71.23.211,holly.setterington@sympatico.ca,14783422,000000122910669,4,4,"call was unfinished - left on hold and another agent came on to finish.  Not dissatisfied, except the amount of time was thus extended.  Good service otherwise...",3
327256,31-JAN-12,25-JAN-12,Drew,,en,64.231.67.89,kdkitkat@bell.net,14735974,000000122824301,2,1,fixed the problem!!!!!!,2
327257,31-JAN-12,13-JAN-12,Cristobal,,en,76.68.7.126,abdul.wahid27@sympatico.ca,14589654,000000122542003,5,5,it is a good thing to have very qualified technicians ,5
327258,31-JAN-12,18-JAN-12,Edward,,en,69.159.112.208,malcolma@sympatico.ca,14655110,000000122665472,5,4,,4
327259,31-JAN-12,30-JAN-12,Casey,,en,65.94.196.71,pdschuetz@sympatico.ca,14795784,000000122930248,5,5,"Casey was awesome, best ive had, helped and worked with me. Couldnt have asked for more, i was gonna leave, not a chance now.",5
327260,31-JAN-12,30-JAN-12,Ali,,en,70.30.27.69,kathrynphilipps@sympatico.ca,14793494,000000122923661,4,4,,5
327261,31-JAN-12,30-JAN-12,Kayla,,fr,70.48.48.183,mr_paquette@bell.net,14795154,000000122922276,5,5,J'en sais rien. Pour le moment je suis satisfaite.,5
327262,31-JAN-12,30-JAN-12,Kanchumarthi,,en,70.27.17.19,the.jacksons1@sympatico.ca,14797626,000000122920759,4,4,"Your telephones are noisy, seemed to be a lot of people in the same room as the service agents all talking. There were also intermittent breaks in the transmission from the agent.Possible problem of low volume is use of poor quality head sets. Same problem for all three conversations with agents. I had a similar volume problem with head sets rented from bell in a business setting.",3
327263,31-JAN-12,30-JAN-12,Wynbert,,en,65.92.13.69,mjmaguire1@sympatico.ca,14795036,000000122924975,4,4,,4
327264,31-JAN-12,30-JAN-12,Amany,,fr,67.68.108.128,paul.savard@sympatico.ca,14795722,000000122919446,5,5,,5
327265,31-JAN-12,30-JAN-12,Nadia,,fr,69.156.16.181,sylviemeloche@sympatico.ca,14797480,000000122933739,4,4,,5
327266,31-JAN-12,30-JAN-12,Sofiene,,fr,76.67.186.2,pca@bell.net,14795776,000000122930905,1,1,J'ai ete trompe par belle qui a manquer de couper mes services et ma imposer 1 mois de preavis. Je dois donc payer pour cette erreur.,1
327267,31-JAN-12,30-JAN-12,Khaoula,,fr,67.70.115.56,solairo@sympatico.ca,14797200,000000122929624,5,5,régler le problème un peu plus rapidement.,5
327268,31-JAN-12,30-JAN-12,Lokeswaran,,en,76.71.153.124,marsdin@sympatico.ca,14794640,000000122921997,3,4,"The time - It took 58 minutes for your people to determine why I couldn't get internet hookup when I moved my computer from one telephone outlet to another - that is inexcusable. I also had conflicting information from the 2 fellows, Lokish & Siege, regarding the use of the filter on the telephone line for the internet.",2
327269,31-JAN-12,30-JAN-12,Jacques,,en,70.30.137.173,snowstorm1948@sympatico.ca,14797190,000000122930157,,,"First of all - The service rep that helped me was professional, courteous and a great rep overall.
But, I just noticed that Bell Fibe TV is offering this Until February 18
From
$19.95/MO
For 12 months 
$36.54/mo thereafter in a bundle10 
All monthly fees included
DID I GET THAT DEAL?  
Call me back and define the difference between what I ordered and the above offer!
THANKYOU....waiting for your call
(416) 535-6595",
327270,31-JAN-12,30-JAN-12,Anirban,,en,184.148.149.28,capsalesmarketing@sympatico.ca,14789944,000000122918004,5,4,"pROBLEM WAS SOLVED, ALL ELSE WAS OK.",5
327271,31-JAN-12,30-JAN-12,Hari,,en,174.91.221.21,respitz@sympatico.ca,14796302,000000122935933,5,5,problem was resolved by a very capable technician,4
327272,31-JAN-12,30-JAN-12,Houssemeddine,,fr,70.53.213.66,brazeau404@sympatico.ca,14789776,000000122918735,5,5,S/O,5
327273,31-JAN-12,30-JAN-12,Vijay,,en,207.164.79.63,jackiesmay@sympatico.ca,14792644,000000122926144,3,1,I took another quick call after being on hold and lost the connection.,1
327274,31-JAN-12,30-JAN-12,Aswathy,,en,207.164.79.63,jackiesmay@sympatico.ca,14792646,000000122923633,1,1,Total frustration!!!  Couldn't understand woman on the other end and she flatly refused to get someone to help.  40 minutes on the phone.  Issue still not resolved.  No Internet for almost a month now.  What other business behaves like this???,1
327275,31-JAN-12,30-JAN-12,Reuben,,en,65.95.139.35,gwork@sympatico.ca,14792168,000000122935479,5,3,"In the middle of the process, I had to leave, I mentioned this in my last entry to him but he apparently missed reading this and continued to try and make contact with me until he timed out.  He might check closer on reading the emails.  A small point that would help his own efficiency more than mine.  His help was good.

I still am having issues with a very slow response from the new router you sent me.  Frequently it has to refresh when viewing a video.  This happens more during peak usage times than at night hours.

Garry",3
327276,31-JAN-12,30-JAN-12,Rene Jose,,en,174.89.41.22,lisacheng73@sympatico.ca,14793992,000000122918606,5,4,,5
327277,31-JAN-12,30-JAN-12,Carlton,,en,74.14.170.147,ceconway@sympatico.ca,14790100,000000122927801,4,4,,3
327278,31-JAN-12,30-JAN-12,Neila,,fr,67.68.69.60,martel.yves.2@sympatico.ca,14794642,000000122933065,5,5,,5
327279,31-JAN-12,30-JAN-12,Mark,,en,216.171.96.226,wmd@sympatico.ca,14798160,000000122919010,5,5,"The recent experience was an avoidable billing issue. It was dealt with fine, but should not have occurred.",4
327280,31-JAN-12,30-JAN-12,Cathrine,,en,174.92.51.125,jimandbardarmishaw@sympatico.ca,14793018,000000122918068,5,5,"Nothing, but rates could be lowered. Seem to be charging more for no increase in availability of product.",4
327281,31-JAN-12,27-JAN-12,Matthew,,en,74.15.92.218,sjtracey@sympatico.ca,14768486,000000122872188,3,3,"phoned bell to cancel my tv hd service. the technican was able to save us $40 from our monthly bill. as usual we had to be initiate this transaction, bell couldn't certainly phone us and offer us the rebate. second time this has happened to us. never a pleasure to deal with bell. ",
327282,31-JAN-12,30-JAN-12,Chad,,en,69.156.49.218,helen_gagnon@sympatico.ca,14792280,000000122931521,5,4,,4
327283,31-JAN-12,30-JAN-12,Wayne,,en,70.30.136.17,tavia.tavia@sympatico.ca,14797566,000000122925757,2,1,"Have a Skype number. So the 40 min I wasted before he realized and figured out the problem and that I needed to speak with customer loyalty didn't suck up my cell phone minutes,

He kept repeating the past issuers over and over again and not dealing with the current situation
( bill.)

Someone should listen to that conversation and understand that you are losing customers because of these types of conversations.

I am extremely unhappy with how long and the nature of how I was not told that my gig insurance plan was reduced rather than added to. And that it took 37 minutes for him to figure that out.

I will not be continuing my Internet with bell once the deal I have is done in a year.",1
327284,31-JAN-12,30-JAN-12,Omar,,fr,69.159.183.131,charles80@sympatico.ca,14790172,000000122922271,5,5,,5
325720,30-JAN-12,29-JAN-12,Romeo,,en,76.65.45.225,sharon.rees@bell.net,14787280,000000122909048,5,5,,5
325721,30-JAN-12,27-JAN-12,Basker,,en,184.145.115.141,barraco@sympatico.ca,14757460,000000122862384,5,5,,5
325722,30-JAN-12,28-JAN-12,Ajay,,en,64.229.155.100,fem3@sympatico.ca,14773478,000000122898681,5,4,,4
325723,30-JAN-12,29-JAN-12,Michael,,en,70.30.88.70,dtsousa@sympatico.ca,14782452,000000122916852,5,5,,5
325724,30-JAN-12,25-JAN-12,Lobna,,fr,65.94.163.199,pariseaupierre@sympatico.ca,14738882,000000122812079,5,5,rien de plus tout etais parfait,5
325725,30-JAN-12,27-JAN-12,Luis,,en,70.54.80.103,crystal.g@sympatico.ca,14758896,000000122879482,5,5,"I can't think of anything that would have improved my experience, I was completely satisfied with how my call was handled and my problem was solved.",5
325726,30-JAN-12,29-JAN-12,Sharon,,en,67.70.44.121,santos75@sympatico.ca,14787136,000000122908916,5,5,"I have had poor service before from bell employees, however Sharon has really wiped that slate clean and was wonderful to deal with. There is nothing that could have been done to improve the level of service she provided.",5
325727,30-JAN-12,29-JAN-12,Diego,,en,64.231.21.69,ekips@bell.net,14782548,000000122908873,3,2,I was just telling him to cancel a ticket that had been opened the previous day. ,3
325728,30-JAN-12,28-JAN-12,Christopher,,en,174.88.88.201,gervpie@bell.net,14773792,000000122900458,5,4,,5
325729,30-JAN-12,27-JAN-12,Monica,,en,70.30.9.7,ylewis@sympatico.ca,14770178,000000122873288,5,5,"I was very delighted and consider myself blessed to have called and be put through to this wonderful person, after the service I received from this remarkable person, my only comment would be why are all your reps not as customer oriented as Monica.  thank you so much for her wondersul service.",5
325730,30-JAN-12,28-JAN-12,Vijay,,en,174.89.24.147,jpdurdos@sympatico.ca,14775136,000000122893641,4,3,I would be great if you support external wireless centers such as time machine.  Had to call apple to get the rest my issue resolved.,4
325731,30-JAN-12,25-JAN-12,Denise,,en,67.68.138.116,karob@sympatico.ca,14735898,000000122821195,4,2,better audio on phone (louder),3
325732,30-JAN-12,29-JAN-12,Wassim,,fr,74.14.189.227,yvan.labrie@sympatico.ca,14788426,000000122906239,4,4,,4
325733,31-JAN-12,18-JAN-12,Oscar,,en,174.91.104.159,dominicm@bell.net,14650482,000000122660324,2,1,to make sure the configuration of the microsoft outlook was working properly before the technical support person disconnected himself from our home computer.,2
325734,31-JAN-12,26-JAN-12,Mary-Jane,,en,76.68.7.126,abdul.wahid27@sympatico.ca,14743024,000000122835205,,,more experienced technicians required,
325735,31-JAN-12,30-JAN-12,Hedi Sadek,,fr,76.67.203.247,jpmyre@sympatico.ca,14793300,000000122918678,5,5,,5
325736,31-JAN-12,30-JAN-12,Salvador,,en,65.93.40.151,mkmorningstar@sympatico.ca,14795040,000000122919575,5,5,,5
325737,31-JAN-12,30-JAN-12,Kishore,,en,64.231.2.206,cgergen5457@bell.net,14790118,000000122921674,5,5,,5
325738,31-JAN-12,30-JAN-12,Vijay,,en,64.231.88.244,jearley@sympatico.ca,14792912,000000122918406,4,5,,5
325739,31-JAN-12,30-JAN-12,Martina,,en,184.151.63.166,alpenlieb@sympatico.ca,14789016,000000122930274,5,4,Hire people in Canada and trainthem to do the work not someone from a country half way around the world,4
325740,31-JAN-12,30-JAN-12,Imen,,fr,70.29.159.239,nynon@bell.net,14795522,000000122932084,1,1,"le conseiller a non seulement pas reglé le problème mais en a causé un autre! Un superviseur était supposé me rapeller dans les deux heures et je n'ai toujours pas eu de retour d'appel. Je me retrouve donc avec 2 problemes et une perte de mon temps de 1h45! Je commence a en avoir "" rale pompom"" du service de Bell. Je vais porter une plainte officielle car cela n'est pas la premiere fois que l'on cause plus de dommages, problemes que de trouver des solutions. Je suis vraiment découragé...",1
325741,31-JAN-12,27-JAN-12,Jordan,,en,174.94.117.53,marie.wallace@sympatico.ca,14764876,000000122864428,5,4,,4
325742,31-JAN-12,30-JAN-12,Josue,,en,74.15.56.181,snerd2@sympatico.ca,14797176,000000122935372,1,2,"Could of resolved the problem on Jan 24,2012 when my internet went down since someone removed my pair at the central office,kept getting the total global run around",2
325743,31-JAN-12,30-JAN-12,Mitchell,,en,67.70.0.128,lulune@sympatico.ca,14794220,000000122923038,4,4,"The first rep. did not speak very well in English, hard to understand, but the second rep. (Mitchel) was english speaking and very helpful....very pleasant also....",4
325744,31-JAN-12,29-JAN-12,Vijay,,en,76.64.224.68,lynber@sympatico.ca,14784970,000000122905657,5,5,,4
325745,31-JAN-12,30-JAN-12,Kevin,,en,67.68.80.204,nella.amanda@sympatico.ca,14795312,000000122923630,4,3,"before talking to Kevin, I spoke to Adi, who gave me a confirmation No. and to Will who hung up on me - all that, and what they did was not good according to Kevin .... spent hours on phone for nothing!",4
325746,31-JAN-12,30-JAN-12,Nelly,,en,64.231.115.185,mjbs@sympatico.ca,14795026,000000122921461,5,4,Can't think of one,5
325747,31-JAN-12,30-JAN-12,Moses,,en,70.26.116.104,waltie@sympatico.ca,14798040,000000122928774,5,4,,4
325748,31-JAN-12,30-JAN-12,Jalel Eddine,,fr,70.52.38.170,gagnon_28@sympatico.ca,14791686,000000122927711,4,4,,4
325749,31-JAN-12,30-JAN-12,Darlene,,en,206.47.249.247,jackie.leung@sympatico.ca,14792640,000000122929262,5,5,,5
325750,31-JAN-12,30-JAN-12,Stephen,,en,206.47.249.246,jackie.leung@sympatico.ca,14792642,000000122928910,5,5,,5
325751,31-JAN-12,30-JAN-12,Rahim,,en,65.92.2.227,gwsgordon@sympatico.ca,14792170,000000122923102,4,4,Use people whose English is a first language. The customer rep had a very strong accent and I found it difficult to understand half of what he said. Many times I had to ask him to repeat himself - makes me feel like a real jerk.,4
325752,31-JAN-12,25-JAN-12,Hassiba,,fr,70.29.148.6,desevet@bell.net,14732276,000000122813924,3,4,rien,5
325753,31-JAN-12,25-JAN-12,Med Heni,,fr,206.172.176.102,desrochers.joly@sympatico.ca,14732290,000000122812988,1,1,Je l'ignore. C'est à vos services de trouver les solutions aux problèmes techniques que nous soumettons à vos techniciens.,1
325754,31-JAN-12,28-JAN-12,Asir raja,,en,76.64.77.220,babsy43@sympatico.ca,14771392,000000122899356,4,2,we moved in on saturday jan.28-12 at 8.30 am bell was here and the problem did not get resolved until monday afternoon at 4:00 pm had a lot of things to take care of but couldn't because of no internet hopefull you will compensate for this.,4
325755,31-JAN-12,26-JAN-12,Sweta,,en,74.15.78.74,arose@sympatico.ca,14743770,000000122841665,5,5,,5
325756,31-JAN-12,30-JAN-12,Vijay,,en,76.68.50.218,chongp@sympatico.ca,14790224,000000122933267,4,4,,4
326279,28-JAN-12,27-JAN-12,Omar,,fr,70.52.6.226,nicolelfish@sympatico.ca,14766136,000000122864308,5,4,"après 2 mois, ou chaque personne reporte son travail à 1 autre technicien, finalement hier soir M. Claude Forget a été le seul compétent en la matière pour résoudre mon problème, et il ne connait pas Apple Computer, CHAPEAU. C'est la dernière tentative la prochaine fois je change pour Vidéotron. Merci, Nicole",3
326280,28-JAN-12,27-JAN-12,Vladimir,,en,65.92.56.233,emountford@bell.net,14760126,000000122884705,5,5,,5
326281,28-JAN-12,26-JAN-12,Michelle,,en,76.69.132.17,a.esposito@sympatico.ca,14742962,000000122839529,4,4,Allow customers to change thier billing address and phone numbers without have to call in.,4
326282,28-JAN-12,27-JAN-12,Kota,,en,69.156.158.68,dblackwell14@bell.net,14759244,000000122865399,5,5,"The young man that 'served' me was great,
he was very patient with me and solved 
my problem.",5
326283,28-JAN-12,27-JAN-12,Jose,,en,70.49.171.45,francmosbaugh@sympatico.ca,14760570,000000122882592,3,4,"My experience would have been better had the technician understood English a little better.  Conveying my problem to him was difficult and he constantly started instructing me to do things that were not pertinent to my issue.  It took a lot of repetition and insistence on my part to get him to understand the problem.  When he finally did, everything was fine, albeit extended.  It took nearly 3/4 of an hour to fix a fairly simple issue. I also think that the first thing any technician should say is ""How can I help you"" instead of just jumping it to trying to fix something he did not know anything about yet. 
",3
326284,28-JAN-12,27-JAN-12,Khmaies,,fr,70.53.248.249,norm12@sympatico.ca,14766244,000000122874669,5,5,,5
326285,28-JAN-12,27-JAN-12,Manoj Sandra,,en,65.92.100.196,2288@bell.net,14756174,000000122882753,5,4,Perfect thank you,4
326286,28-JAN-12,23-JAN-12,Alun,,en,64.231.146.116,kkonefal@sympatico.ca,14709880,000000122764786,5,5,,5
326287,28-JAN-12,26-JAN-12,Rahma,,fr,174.89.76.219,rtremblay22_8@sympatico.ca,14753912,000000122836392,5,5,"rien c est correct merci.mon ordi de chez bell est briser et personne est capable de le réparer c est trop compacter .je suis pris pour prendre une vieille et elle marche bien.je voudrais savoir comment sa me couterait les 3 options bell ,internet, cable par mois merci.",5
326288,28-JAN-12,20-JAN-12,Mohamed Abdelkader,,fr,70.55.178.216,nic.lefebvre@sympatico.ca,14682990,000000122704195,5,5,,5
326289,28-JAN-12,26-JAN-12,Mariem,,fr,70.53.170.234,bilodeau.c@bell.net,14744224,000000122846546,2,4,la langue fracais,2
326290,28-JAN-12,25-JAN-12,Ralph,,fr,70.51.44.151,la.pointe@sympatico.ca,14736280,000000122809540,,,"Mon problème: courrier Bell geler!!!

et cela du 25 janvier  AM au 27 janvier 22:00.  J'ai trois appels. mais le problème ne se réglait pas.  Les techniciens étaient polis mais cela ne changeait rien à ma frustration.  Car j'attendais de communications importantes.  J'espère que cela ne se reproduira plus.",3
326291,28-JAN-12,27-JAN-12,Sushil,,en,174.93.71.196,gulmen@sympatico.ca,14761258,000000122884512,5,5,,5
326292,28-JAN-12,27-JAN-12,Guylaine,,fr,70.51.11.6,claire.martel067@sympatico.ca,14758650,000000122861268,5,5,,4
326293,28-JAN-12,25-JAN-12,Nizar,,fr,70.53.133.136,marifan@sympatico.ca,14737398,000000122832198,4,5,,4
326294,28-JAN-12,27-JAN-12,Med Heni,,fr,65.92.170.114,msarazin@sympatico.ca,14765902,000000122866845,4,5,,5
326295,28-JAN-12,27-JAN-12,Hamdi,,fr,74.14.72.179,choletdi2@bell.net,14758526,000000122866761,5,5,,5
326296,28-JAN-12,27-JAN-12,Wayne,,en,66.207.116.1,lvan.soelen@sympatico.ca,14764402,000000122864956,5,5,,5
326297,29-JAN-12,28-JAN-12,Emely,,en,76.67.26.44,khlogging@sympatico.ca,14775483,000000122887537,4,4,Emely was not able to resolve our problem and transferred our call to Richard.  Richard was one of the best agents that we have delt with at Bell.  He solved the internet problem and even called back 2 hrs later to make certain that everything was still working. Thanks Richard.,5
326298,29-JAN-12,28-JAN-12,Dorsaf,,fr,174.91.250.248,agalant@sympatico.ca,14770786,000000122891125,5,,J'attends encore le technicien de bell de rentrer en contact avec moi afin de résoudre le probleme de vitess. Mais l'agent au telephone a fait parfaitement son travail!,4
326299,29-JAN-12,27-JAN-12,Calvin,,en,76.65.38.146,pat.kranz@sympatico.ca,14766548,000000122876532,5,5,I was more than pleased with the young man who served me!!!,5
326300,29-JAN-12,25-JAN-12,Karen,,en,184.145.4.154,jaca.bennett@sympatico.ca,14734652,000000122811942,2,4,"We were activating a home network at a location where the phone service was discontinued. We were told we could reactivate if we had loop number. It took over 1/2 hour of explanation and being on hold for 25 minutes to complete the request. The CSR was asked for a confirmation number, the reply was we don't have them. The CSR in question did a good job, she was failed by the support system behind her.",3
326301,29-JAN-12,28-JAN-12,Maher,,en,70.49.227.230,don.joyce.taylor@sympatico.ca,14773012,000000122892472,5,5,,5
326302,29-JAN-12,27-JAN-12,Jose,,en,184.147.206.241,dhglasgow@sympatico.ca,14759518,000000122879499,1,1,,1
326303,29-JAN-12,27-JAN-12,Frank,,en,64.228.65.81,aghouston@sympatico.ca,14756694,000000122879055,5,5,,5
326304,29-JAN-12,27-DEC-11,Krishnan,,en,64.231.46.166,datzy@sympatico.ca,14375677,000000122155310,1,1,Fix the issue,2
326305,29-JAN-12,28-JAN-12,Nicholas,,fr,174.92.166.12,fan-fan@bell.net,14773420,000000122899588,3,1,en raison des pannes de courant et au retour de l'électricité plusieurs problèmes avec les manettes déprogrammées: personne n'a était capable de me dire quoi faire...,5
326306,29-JAN-12,20-JAN-12,Nadine,,en,76.71.96.70,crichardson2@bell.net,14676520,000000122704490,2,1,Because the two agents on the phone couldn't resolve the issue a supervisor called me two days later.  She was abrupt.  She wouldn't listen to what I was saying.  When I told her that I couldn't connect to the internet she told me my problem was in the connection to my computer and I should take my computer to a computer technician.  I very seldom have the internet.  It is hit and miss. The message  reads that a local area connection 2 network is unplugged.  I have double checked all my connections and they are all plugged in.  The first two agents were courteous but couldn't solve the problem. The supervisor leaves a lot to be desired. I would still like my connection fixed.,
326307,29-JAN-12,28-JAN-12,Stephen,,en,70.54.153.236,medicaleditor@bell.net,14776710,000000122895170,5,5,nothing,5
326308,29-JAN-12,28-JAN-12,Med Amine,,fr,184.144.152.153,marcottejc@sympatico.ca,14776340,000000122903054,4,4,,4
326309,29-JAN-12,27-JAN-12,Med Waheb,,fr,184.145.156.105,tessier@sympatico.ca,14769200,000000122865863,5,5,,5
326310,29-JAN-12,30-DEC-11,Sriram,,en,70.30.146.17,garyfliss@sympatico.ca,14407828,000000122213045,5,5,,5
326311,29-JAN-12,28-JAN-12,Saber,,fr,184.144.205.151,jaycharpentier@bell.net,14774592,000000122892903,5,5,rien,4
326816,28-JAN-12,27-JAN-12,Faqria,,en,184.145.57.132,bbrownsey@bell.net,14757488,000000122868139,4,4,"My initial inquiry was first fielded by a less-than-cordial representative (in business) who then passed me through to Faqria who thereupon, handled my situation courteously and professionally.  I received my power plug replacement (via Purolator) within 24 hours as Faqria ""promised.""",4
326817,28-JAN-12,27-JAN-12,Jordan,,en,65.94.105.193,emilioguerrini@sympatico.ca,14760106,000000122861044,5,5,I`m happy theway it`s exlent,5
326818,28-JAN-12,07-JAN-12,Amy,,en,174.94.127.252,marcof1@bell.net,14524030,000000122401559,4,4,,5
326819,28-JAN-12,27-JAN-12,Sushil,,en,70.27.142.167,lean2@bell.net,14763877,000000122872586,5,5,,5
326820,28-JAN-12,27-JAN-12,Gustavo,,en,70.24.167.148,therevs@sympatico.ca,14769284,000000122871121,5,5,"TO AGREE TO REMOTE CONTROL, GUSTAVO ASKED ME TO SCROLL DOWN TO WHERE I COULD CHECKMARK MY AGREEMENT. BUT THERE WERE 2 PLACES TO SCROLL DOWN. THE ONE AT THE EDGE OF THE SCREEN WHICH WAS ALREADY AT THE BOTTOM AND THE ONE ON THE EDGE OF THE AGREEMENT. IT TOOK ME A WHILE TO NOTICE THE SECOND SCROLL POINT AND TO SCROLL DOWN ON THE EDGE OF THE AGREEMENT.  IF THERE IS SOME WAY TO MAKE THIS CLEARER, IT COULD SPEED UP THINGS",5
326821,28-JAN-12,27-JAN-12,Grant,,en,70.49.27.64,henrybb@sympatico.ca,14761520,000000122876751,4,5,Bell could offer me a discounts that I'm eligible for without me making a call and beg for them. It's kind of humiliating and disrespectfull making me pay much more for my services knowing that I'm eligible for certain discounts. Good think is that you guys have a Loyality Department and great guys working there,4
326822,28-JAN-12,25-JAN-12,Hector,,en,184.145.85.220,hanifapatel@sympatico.ca,14734118,000000122820897,5,5,,5
326823,28-JAN-12,27-JAN-12,Basker,,en,64.231.26.216,apkk@sympatico.ca,14757168,000000122868894,3,4,I would have liked to talk to someone in Canada.  I had a very difficult time understanding your representative (from India I think).,2
326824,28-JAN-12,25-JAN-12,Kamel,,fr,69.159.180.250,louboily5@sympatico.ca,14736848,000000122816707,4,5,,5
326825,28-JAN-12,27-JAN-12,Imran,,en,65.92.68.184,clare268@sympatico.ca,14758658,000000122869957,5,5,can't think of anything.,5
326826,28-JAN-12,27-JAN-12,Alonia,,en,65.92.68.184,clare268@sympatico.ca,14758660,000000122871635,5,5,can't think of anything.,5
326827,28-JAN-12,27-JAN-12,Mike,,fr,69.159.120.129,jgchartier@sympatico.ca,14762454,000000122870634,4,5,Il a répondu correctement à ma question.,5
326828,28-JAN-12,26-JAN-12,Francis,,en,24.156.219.110,bjmanlow@sympatico.ca,14744244,000000122850834,5,5,"Have more trained, curtious, professional personel like the Frances to assist custumers! She spoke clearly and addressed my concern.",4
326829,28-JAN-12,26-JAN-12,Reina,,en,70.49.245.155,luciano.oliveira@sympatico.ca,14750604,000000122852852,5,5,,4
326830,28-JAN-12,27-JAN-12,Kanni,,en,69.158.86.193,esbrooks@bell.net,14760206,000000122878159,2,2,"The tech woman spoke with an accent (I think it was east Indian) which I could barely understand (this sounds prejudicial but I grew tired of say ""paron, pardon, pardon"".  I also had difficulty hearing her.  I was on the phone for an hour feeling totally frustrated.  She did finally solve one problem but the other -- removing repetitive e-mails that keep popping up in my inbox -- she was unable to help me with because they are still popping up.",
326831,28-JAN-12,27-JAN-12,Youssef,,fr,69.159.137.94,geraldasselin@sympatico.ca,14760919,000000122870750,5,5,Ce serais comme chez Walmart une chute de Prix,5
326832,28-JAN-12,26-JAN-12,Jose,,en,70.27.235.112,bmfletcher@bell.net,14730598,000000122833349,4,2,"I had no Internet for 3 or 4 days and my phone was out for approximately 24 hours.  I thought phone service was a priority.  I am NOT happy at ALL!!!!!
I hope my bill reflects the fact that I did not have these services for the amouont of time stated.  At this point in time when my year is up I plan on taking my business else where!",2
326833,28-JAN-12,27-JAN-12,Max,,en,70.26.20.124,robert.teskey@sympatico.ca,14767620,000000122879886,4,4,,5
326834,28-JAN-12,27-JAN-12,Med Waheb,,fr,69.156.203.146,sylvain454@sympatico.ca,14768996,000000122879150,5,5,,5
326835,28-JAN-12,26-JAN-12,Timothy,,en,70.31.102.214,bmul2@sympatico.ca,14744296,000000122839163,4,4,Keeping me on hold for a shorter length of time. Better in explaining vagueness on the benefits of using personal vault within the Bell internet services.,3
326836,28-JAN-12,27-JAN-12,Geoff,,en,70.54.112.226,skaterberg@sympatico.ca,14768494,000000122875800,5,5,Geoff was great to talk to and offered additional help to me.  I had a great experience talking to him,5
326837,28-JAN-12,27-JAN-12,Dinesh,,en,65.94.98.236,tingeyfamily@sympatico.ca,14769358,000000122863274,5,5,Tell me why I have to pay $49.95 for a modem that I have been renting for several years.,3
326838,28-JAN-12,27-JAN-12,Mukesh,,en,76.71.154.121,c-michelle@sympatico.ca,14758096,000000122872049,1,1,he should have known how to stop the junk e-mails... i listed the addresses in the blocking screen but they keep coming with different e-mail addresses. ,3
326839,28-JAN-12,26-JAN-12,Hechmi,,fr,70.29.149.167,ion.radu@sympatico.ca,14748326,000000122856465,2,1,Repondre a ma demande,3
326840,28-JAN-12,27-JAN-12,Jeff,,en,74.14.156.199,ruthnesbitt@sympatico.ca,14767906,000000122871107,5,4,Handled well no need for improvement,4
326841,28-JAN-12,27-JAN-12,Khalil,,fr,65.92.86.82,leclerc-a@sympatico.ca,14763882,000000122864826,1,2,Suite a un problème on devait me téléphoner pour me donner une réponse dans les 24 heures. Après 5 jours j'ai téléphoné pour me faire dire que le problème était chez moi et je devais le réparer moi même.J'accepte la réponse mais pourquoi on ne m'a pas écrit ou téléphoné pour m'informer ? J'ai perdu 5 jours à attendre et c'est moi qui a du téléphoner pour avoir une réponse.,2
326842,28-JAN-12,27-JAN-12,Jason,,en,70.27.27.103,vnbc@bell.net,14769832,000000122870635,4,5,"It was a little difficult to understand
Jason ",5
326843,28-JAN-12,20-JAN-12,Victor Gabriel,,en,70.27.171.88,muskokahandyman@sympatico.ca,14682874,000000122708578,1,1,computer training,1
326844,28-JAN-12,27-JAN-12,Tracey D,,en,76.70.82.43,fmgal@sympatico.ca,14760488,000000122871004,5,4,,5
326845,28-JAN-12,21-JAN-12,Christopher,,en,174.92.94.147,aandre@bell.net,14687398,000000122731177,4,5,Listen to my problem completely before trying to anwser.,4
326846,28-JAN-12,27-JAN-12,Johanna,,en,69.158.185.170,pmccormick9@sympatico.ca,14766956,000000122866866,1,,"I was asking about an e-mail from Bell informing me about a credit on my internet account.The represantative was not able to help, did not recognise the account number ect. given in the e-mail",2
326847,28-JAN-12,27-JAN-12,Rajni,,en,76.69.65.182,brendan.dmello@sympatico.ca,14757928,000000122861630,1,1,The issue i had was not with the technician or the quality of customer service I recieved. It had to do you the management policy of Bell. Technicians cannot provide good customer service where change of policy negatively effects your customers.,1
327285,30-JAN-12,29-JAN-12,Sarra,,fr,67.68.105.127,dany_jennifer@sympatico.ca,14782062,000000122905161,1,,Inscrire au dossier les multiples intervention j ai appelé 5 fois pour la même chose et il a fallu que je me fâche pour avoir un technicien  c pas fort il m ont fait faire les test à chaque appel  malgré le fait que ça ne fonctionnait pas les autre fois je n avais jamais eu de problème mais la j y goute appel de 45 min pour les 5 fois bravo!!!,
327286,30-JAN-12,29-JAN-12,Victor Gabriel,,en,216.208.56.15,edhtwk@sympatico.ca,14782518,000000122907673,3,3,This person was not to sure how to answer my questions. I had to keep prying for answers.,4
327287,30-JAN-12,29-JAN-12,Elijah,,en,184.147.228.26,guido.ronchin@sympatico.ca,14783254,000000122910741,5,5,,5
327288,30-JAN-12,28-JAN-12,Earl,,en,38.116.202.254,wtreid@sympatico.ca,14780098,000000122895975,5,5,,5
327289,30-JAN-12,28-JAN-12,Bedre,,en,67.71.150.57,pal.herd@sympatico.ca,14777494,000000122895257,5,5,nothing,5
327290,30-JAN-12,29-JAN-12,Diego,,en,70.50.155.121,simoneandmike@sympatico.ca,14787340,000000122905897,5,5,nothing,5
327291,30-JAN-12,29-JAN-12,Katherine,,en,74.14.182.199,paula.glazer@sympatico.ca,14786186,000000122916372,5,5,,4
327292,30-JAN-12,28-JAN-12,Mohammed,,en,67.71.139.90,kgmccleary@sympatico.ca,14775476,000000122894725,4,4,,4
327293,30-JAN-12,26-JAN-12,Denice,,en,47.129.20.150,gord.m@sympatico.ca,14747594,000000122836276,5,5,,5
327294,30-JAN-12,29-JAN-12,Marwa,,fr,70.53.251.239,gprgpr@bell.net,14783207,000000122910814,5,5,Rien.  Merci beaucoup !!!,5
327295,30-JAN-12,29-JAN-12,Erick,,en,65.95.171.110,lmmet@sympatico.ca,14784834,000000122914595,3,2,more training,2
327296,30-JAN-12,29-JAN-12,Alfredo,,en,76.67.115.195,vallis.holt@sympatico.ca,14788104,000000122916910,,4,"The important thing is being able to reach someone IN PERSON - Iam not happy when businesses hide themselves behind automated telephone systems for so long.  First option when I phone has to be the chance to speak.  In this instance my problem for whatever reason corrected itself so I did not need your technician's kind service.  Now, your survey will not accept my response because I had no need to answer Q1,2,4,

All too impersonal.  They were NOT errors.",3
327297,30-JAN-12,29-JAN-12,Asma,,fr,174.92.171.77,rhlulu@sympatico.ca,14786666,000000122905709,5,4,,4
327298,30-JAN-12,29-JAN-12,Duncan,,en,76.67.132.68,horstsommerfeld@sympatico.ca,14783438,000000122907213,5,5,,5
327299,30-JAN-12,15-JAN-12,Med nejib,,fr,65.94.252.27,hudonc@bell.net,14615140,000000122576811,4,4,"Le problème a été résolu en partie. M a vraiment fait un travail qui devais me permettre d'avoir accès à ma boîte courriel. Le technicien arrivait à l'ouvrir et la refermer. Alors que une minute après la fin de la communication, je n'arrivais pas à avoir accès à ma boite de courrier.
Les bases étaient établies mais un problèmes n'a pu être décelé.
Claudette Hudon",5
327300,30-JAN-12,29-JAN-12,Luis,,en,216.185.83.210,l.jusdanis@sympatico.ca,14784542,000000122905984,4,5,Nothing,5
327301,30-JAN-12,29-JAN-12,Klai,,en,67.70.16.153,clbou@bell.net,14781782,000000122913150,5,5,,5
327302,30-JAN-12,27-JAN-12,Ahmed,,en,174.93.31.82,bragdon@sympatico.ca,14757906,000000122864507,1,3,"You have a very pood quality of first line of support, that first of ""speak"" a very poor quaility of English, that do have very little experience and have no concept of customer service.",1
327303,30-JAN-12,28-JAN-12,Kaustabh,,en,174.88.54.52,bwalcott@sympatico.ca,14771856,000000122895441,5,5,Toroughly satisfied with Kaustab (Technician).,5
327304,30-JAN-12,29-JAN-12,Gustavo,,en,184.148.115.183,asplund@sympatico.ca,14780930,000000122915422,5,5,,5
327305,30-JAN-12,15-JAN-12,Anis,,fr,65.94.252.27,hudonc@bell.net,14615138,000000122577394,5,5,Comme la difficulté a été solutionnée rapidement par M. Je ne peux qu'être satisfaite.,5
327306,30-JAN-12,29-JAN-12,Loyda,,en,70.55.51.129,cvallis@sympatico.ca,14781924,000000122906518,5,4,,5
327307,30-JAN-12,29-JAN-12,Srinivasan,,en,174.91.49.88,marketingmonkey@sympatico.ca,14785228,000000122914844,5,5,Can't think of anything at the moment,5
327308,30-JAN-12,29-JAN-12,Asma,,fr,70.29.249.7,francis.essiambre@sympatico.ca,14782850,000000122903940,5,5,cette persone est tres integre elle m as offerte de m installer mon rutter de son plein initiative tellement cette employe est INTEGRE MERCI ENCORE,5
327309,30-JAN-12,27-JAN-12,Grace,,fr,192.228.19.2,guy_martin@sympatico.ca,14761282,000000122882242,1,1,"Un technicien était supposé passer dimanche, entre 8 heures et midi: il n'est jamais passé.  Lorsque j'ai appelé pour savoir ce qui se passait, on nous a dit que quelqu'un était passé samedi et que celui-ci avait changé le modem.  Or, personne n'est passé samedi et le modem n'a pas été changé (difficile de faire ce changement car le modem est dans la maison et qu'il n'y avait personne chez moi entre 9:30h et 16:30h samedi.)  Vos dossiers ont été falsifiés par vos techniciens et je suis toujours sans service internet et sans service téléphonique",1
327310,30-JAN-12,29-JAN-12,Mohamed Amine,,fr,76.67.162.85,rzaccour@sympatico.ca,14786992,000000122915865,5,5,"excellent service
compétent
disponible
très convivial
BRAVO POUR CE GENRE D'EMPLOYÉS",5
327311,30-JAN-12,29-JAN-12,Marwen,,fr,76.67.162.85,rzaccour@sympatico.ca,14786994,000000122906983,5,5,"COMPÉTENT
PATIENT
AIMABLE",5
327312,30-JAN-12,25-JAN-12,Kevin,,en,174.89.133.7,stevanus.farm@bell.net,14741170,000000122810318,4,4,"Re: WiMAX change over to TurboHub.

We had a cold call from Bell Mobility asking to subscribe us to the new wireless service. We were not aware they were the designated service provider. 

When asked for credit information, we pit the request on ""hold"" until we could call Bell to confirm that they were the service provider of record for us.

We also wanted to be assured this was not a scam from your competition or some other fraudulent activity.

Thie call to Kevin was to clarify ""who"" is offering the new remote internet service. Note: It would have been good to advise WiMax customers in advance on who (what organization) would be contacting us.
",3
327313,30-JAN-12,26-JAN-12,Sulochana,,en,64.229.211.145,megashan@bell.net,14751372,000000122837179,5,4,,3
327314,30-JAN-12,27-JAN-12,Karen,,en,65.95.0.48,pkmitchell@sympatico.ca,14766930,000000122866929,1,1,"This customer care representative hung up on me!! She was rude and when I asked her where she was located and if she worked for Bell, because I have always recieved great customer service from Bell and I couldn't believe she could possible be a Bell employee, she hung up on me. This is absolutely unacceptable, please address this issue with this employee. Thank you.",1
327315,30-JAN-12,29-JAN-12,Ahmed,,en,76.68.124.173,paddenswick44@sympatico.ca,14786070,000000122905938,5,5,Can`t think of anything.,5
327316,30-JAN-12,29-JAN-12,Lokeswaran,,en,76.65.80.194,bev.battley@sympatico.ca,14781152,000000122908947,4,3,,5
327317,30-JAN-12,29-JAN-12,Elijah,,en,184.147.132.253,dcire2@bell.net,14782164,000000122907940,1,1,,3
327318,30-JAN-12,29-JAN-12,David,,en,184.145.29.74,wpgiroux@sympatico.ca,14788334,000000122905782,5,3,,5
325757,30-JAN-12,27-JAN-12,Nizar,,fr,184.144.195.88,jeanpierre.gladu005@sympatico.ca,14762346,000000122868500,1,1,"Il m'a tranféré à une autre collègue (Asma) qui n'a pas non plus réglé mon problème. Elle m'a confirmé que le branchement se ferait à minuit, mais rien n'a été branché. Elle devait me rappeler le samedi le 28 pour confirmer mais je n'ai jamais entendu parler d'elle. J'ai dû rappeler le samedi et tout recommencer, finalement après plusieurs tranfers, Adel à réglé le tout en me disant que si je lui avait parlé le premier jour le cela aurait été réglé immédiatement. Mais il est impossible de lui parler sans avoir été transféré par d'innombrable représentants imcompétants. Merci",2
325758,30-JAN-12,30-JAN-12,,,fr,76.69.183.120,,,,5,4,"il n'y a rien à dire , j'ai été très satisfaite merci à bell ",5
325759,30-JAN-12,29-JAN-12,Hatem,,fr,70.30.250.91,wilbo@sympatico.ca,14788276,000000122910523,5,5,,5
325760,30-JAN-12,24-JAN-12,Gautham,,en,174.94.126.147,joancorinne@sympatico.ca,14720946,000000122792043,5,5,,5
325761,30-JAN-12,29-JAN-12,Gerry,,en,192.104.67.222,pstell1@sympatico.ca,14786404,000000122906966,4,4,"Please let customers know of any up dates. I could have paid a one time fee for my modum instead of a monthly fee.It saved me money, and makes for a happy customer.",4
325762,30-JAN-12,21-JAN-12,Nadine,,en,174.95.68.41,jquinn3@sympatico.ca,14691902,000000122730137,5,5,,3
325763,30-JAN-12,21-JAN-12,Kumar,,en,174.95.68.41,jquinn3@sympatico.ca,14691904,000000122729002,5,5,,3
325764,30-JAN-12,28-JAN-12,Shinoj,,en,173.243.33.255,nspencer1073@sympatico.ca,14777374,000000122892504,3,3,This problem has occured numerous times and it is very repetitive. ,2
325765,30-JAN-12,20-JAN-12,Walim,,fr,174.95.231.18,sylvain.landreville@sympatico.ca,14685832,000000122716161,4,4,"mieux expliquer l,utilisation internet on nous mentionnait que nous dépassions  30 Go mais sans explication et lorsque nous appellions on se faisait offrir un forfait totalement inadapté èa nos besoins alors que whalim nous a offert 100 Go  pour un prix intéressant",3
325766,30-JAN-12,29-JAN-12,Juliio,,en,65.94.107.99,jmcguin@sympatico.ca,14783988,000000122912590,5,5,nothing,5
325767,30-JAN-12,26-JAN-12,Henry,,en,70.49.188.211,judyhoney@sympatico.ca,14749396,000000122850770,5,5,,5
325768,30-JAN-12,29-JAN-12,Rohit,,en,65.92.175.182,JHESEL@bell.net,14780390,000000122905836,4,4,,4
325769,30-JAN-12,27-JAN-12,Zishan,,en,67.71.7.56,lindacherry@bell.net,14764030,000000122878060,4,4,,5
325770,30-JAN-12,27-JAN-12,Bradley,,fr,184.144.177.136,yopi@bell.net,14770194,000000122880874,5,5,Pas grand chose,5
325771,30-JAN-12,27-JAN-12,Niyaz,,en,174.93.32.128,francois079@sympatico.ca,14760572,000000122872265,4,5,"Was a long install (about 8h)
On-site tech was FANTASTIC",5
325772,30-JAN-12,25-JAN-12,Ahmed,,fr,67.68.69.194,murielle06@sympatico.ca,14738354,000000122826188,5,5,rien,5
325773,30-JAN-12,29-JAN-12,Yassine,,fr,76.71.182.146,denis.paquin082@sympatico.ca,14782232,000000122910446,5,5,,4
325774,30-JAN-12,21-OCT-11,Amadou,,fr,184.146.245.147,allardfrancine110@sympatico.ca,13709068,000000120717662,4,4,,4
325775,30-JAN-12,08-JAN-12,Edgar,,en,64.229.95.119,b.catherine.scott@sympatico.ca,14528528,000000122416506,5,5,"Short-cut the front end
it takes too long to get to tech",5
325776,30-JAN-12,29-JAN-12,Tejaswvi,,en,70.26.61.153,vtinca@sympatico.ca,14788210,000000122916303,4,3,"Lately I do not have a good internet connection. I have had 2-3 times a week no connection for hours. 
Last time describing the symptoms the modem was found as faulty, and bell is sending me a new one. 
I hope that this is the problem. We'll see after I will receive the new modem. 
The service was always without reproach.",5
325777,30-JAN-12,29-JAN-12,Imen,,fr,50.100.122.65,grard_5@sympatico.ca,14783224,000000122912249,3,4,,4
325778,30-JAN-12,29-JAN-12,Med Mehrez,,fr,184.145.215.226,julien.claude@sympatico.ca,14784196,000000122917170,5,5,,5
325779,30-JAN-12,29-JAN-12,Yassine,,fr,70.51.44.227,o.cote@sympatico.ca,14785988,000000122907562,4,2,"J'essaie de consulter ma facture Bell sur Internet en allant à Mon Bell.ca et on me répond: we are currently experiencing technical difficulties, please try again later. Est-ce votre problème ou le mien? Yassine, le technicien qui s'est occupé de moi a été très courtois, très efficace et il est un atout pour Bell. Merci Yassine et merci Bell pour ce que vous pourrez faire pour améliorer mes problèmes d'Internet.",3
325780,30-JAN-12,22-JAN-12,Brahim,,fr,174.89.79.179,yvanhamel@bell.net,14705438,000000122746918,4,4,,4
325781,30-JAN-12,29-JAN-12,Nelson,,en,70.55.18.149,quakerhill@sympatico.ca,14786430,000000122913830,2,1,,2
325782,30-JAN-12,29-JAN-12,Srinivas,,en,76.64.208.79,carmen.dalzell049@sympatico.ca,14781490,000000122911054,5,5,,5
325783,30-JAN-12,28-JAN-12,Kota,,en,76.68.140.186,patricia.waddell@sympatico.ca,14777536,000000122892066,5,5,"sorry, can't think of anything, your rep was pleasant efficient and thorough.",5
325784,30-JAN-12,29-JAN-12,Rodolfo,,en,70.52.88.117,montuori@sympatico.ca,14785732,000000122913017,5,5,rep. knew right away what the problem was and how to resolve it.very professional.,5
325785,30-JAN-12,20-JAN-12,Domnic Francis,,en,70.49.68.207,sasisa@bell.net,14684996,000000122718166,4,4,,4
325786,30-JAN-12,29-JAN-12,Evangeline,,en,174.95.181.41,bonner@sympatico.ca,14781270,000000122904336,1,1,not disconnect me while transferring call,1
325787,30-JAN-12,29-JAN-12,Martin,,en,76.64.1.178,bugme@sympatico.ca,14781402,000000122903782,4,4,,4
325788,30-JAN-12,26-JAN-12,Rahma,,fr,70.28.32.244,andrewstcome@sympatico.ca,14743564,000000122834730,5,4,"Tout a bien été avec la dernière conseillère à qui j'ai parlé. J'ai enfin été compris, et nous avons résolu le problème. À ma satisfaction. Cette personne n'aurait pas pu mieux faire pour améliorer la communication. C'était OK. Cependant, les 3 autres personnes avant elle auraient pu simplement être plus à l'écoute au lieu de simplement me répéter que ce n'était pas en leur pouvoir de faire quelque chose...",4
325789,30-JAN-12,26-JAN-12,Robert,,en,184.144.30.153,olgasloba@sympatico.ca,14752388,000000122857644,1,1,after three days I have the same problem an I have to spend again one houer with your teh. on the phone,2
325790,30-JAN-12,28-JAN-12,Hector,,en,64.228.71.103,sam000@bell.net,14778564,000000122896254,1,1,,1
325791,30-JAN-12,29-JAN-12,Luis,,en,184.144.176.146,tony_camara@sympatico.ca,14787982,000000122908392,5,3,nothing,5
325792,30-JAN-12,29-JAN-12,Lorie,,en,70.49.144.133,wnewburn@sympatico.ca,14788316,000000122912441,2,2,"My call was in regard to upgrading my internet service.  Lorie was polite, and found rather quickly that I currently have the fastest internet available in my area.  When I asked about the possibility of Bell's fiber optic expansion being available in my area, she was unable to tell me when or even if it would be expanding to my area.  If the customer support agents were given more information in regard to these types of questions from higher levels of management at Bell it would make calling for information more worth while, and less a waste of both Lorie's and my time.",2
325793,30-JAN-12,27-JAN-12,Mohamed,,fr,70.51.144.217,TURCOTTE71@sympatico.ca,14756478,000000122869052,5,5,rien d'autre,5
326312,28-JAN-12,27-JAN-12,Pedro,,en,70.29.4.179,wolfsvb@sympatico.ca,14770042,000000122869030,5,5,"Your service went beyond my expectation. Your service rep. promised on Friday 12:00pm that the ""power supply"" cable would be delivered by Purolator on Monday morning, it arrived already on Saturday at 10:00pm.Thank you,
Wolf von Brisinski",4
326313,28-JAN-12,24-JAN-12,Shakeel,,en,64.229.185.222,lauzon7@bell.net,14722036,000000122801884,5,5,Nothing,5
326314,28-JAN-12,27-JAN-12,Rabeb,,fr,70.29.165.147,paradis2422@sympatico.ca,14766516,000000122874843,4,4,,5
326315,28-JAN-12,27-JAN-12,Wayne,,en,64.229.238.84,zeeb77@bell.net,14770288,000000122869240,5,5,"Noting, the gentleman who helped me was polite, courteous and helpful. He knew immediatly how to help me and did so promptly. Thank you.",4
326316,28-JAN-12,19-JAN-12,Ayesha,,en,174.88.32.243,ted.taylor@sympatico.ca,14672790,000000122674914,5,4,"Every done well.
No suggestions for anything else.
",5
326317,29-JAN-12,28-JAN-12,Alberto,,en,65.92.171.242,j.colapelle@sympatico.ca,14774406,000000122898908,5,5,,5
326318,29-JAN-12,27-JAN-12,Sarra,,fr,70.55.99.78,francis.martel@sympatico.ca,14760562,000000122873148,4,5,,4
326319,29-JAN-12,26-JAN-12,Alex,,en,70.54.141.4,hgildner@sympatico.ca,14748062,000000122835729,5,5,,3
326320,29-JAN-12,28-JAN-12,Joy,,en,184.145.17.135,mcintosh_6@sympatico.ca,14776654,000000122896032,5,5,The 2 representatives that helped me were knowledgeable and very kind and respective.  It was a perfect experience for me.   Thank you,5
326321,29-JAN-12,27-SEP-11,Asha,,en,76.68.119.99,alibuva@sympatico.ca,13411500,000000120177391,5,5,,4
326322,30-JAN-12,18-JAN-12,Francine,,en,70.29.75.9,allthingsspiritual@bell.net,14647644,000000122654282,4,4,,5
326323,31-JAN-12,30-JAN-12,Bochra,,fr,184.144.223.200,fortin_a@sympatico.ca,14791534,000000122922731,5,5,La personne qui m'a répondu est une vraie professionnelle. Je n'ai que des louanges pour elle. C'est mieux que les répondants qui se trouvent dans des pays tiers. Ceci explique ma réponse ci-après.,3
326324,31-JAN-12,30-JAN-12,Caroline,,en,74.12.181.240,jcsteel@bell.net,14792842,000000122933048,2,2,fixed the problem,2
326325,31-JAN-12,30-JAN-12,Adam,,en,70.48.6.60,wolf2004@sympatico.ca,14798164,000000122923589,4,3,,4
326326,31-JAN-12,30-JAN-12,Hency,,en,174.95.59.129,barbkillackey@sympatico.ca,14789432,000000122921192,5,5,Nothing! Hency was great.,5
326327,31-JAN-12,27-JAN-12,Luis,,en,65.92.174.113,D.coeur@sympatico.ca,14756268,000000122877096,5,5,,5
326328,31-JAN-12,30-JAN-12,Ahmed,,fr,67.68.199.249,pierre.beaufay@sympatico.ca,14795894,000000122923384,5,4,    Merci beaucoup de vorte patience,5
326329,31-JAN-12,30-JAN-12,Cristobal,,en,70.27.79.121,coach_rc@bell.net,14790412,000000122935696,4,4,complete changes at your end,5
326330,31-JAN-12,30-JAN-12,Walter,,en,70.27.79.121,coach_rc@bell.net,14790414,000000122924102,5,5,It was great ! Chris was very helpful,5
326331,31-JAN-12,30-JAN-12,Silvia,,fr,74.15.231.154,billandpat1@sympatico.ca,14789598,000000122918579,1,1,"After 10 yrs with Bell ... finally cancelled TV Phone and internet .. and you better believe as soon as I can I will cancel my two cell phones as well.... HORRIBLE CSC """""""" transferred a million times ... got hanged up on .... how completely unprofessional....and guess what my internet still is not fully functional ... Will i ever go back with BELL ... NEVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you guys wanna know hoe your service was ? maybe you should go on facebook and see your page!!!! only BAD comments !!!! BELL SUCKS it always has and always will  ",1
326332,31-JAN-12,30-JAN-12,Edgar,,en,70.48.238.48,mummerys@sympatico.ca,14795218,000000122936207,2,1,could have suggested to back up files to get back on line.,3
326333,31-JAN-12,28-JAN-12,Jessica,,en,70.51.74.139,glenn.tranter@sympatico.ca,14773900,000000122896033,5,5,,3
326334,31-JAN-12,30-JAN-12,Lamya,,fr,69.159.119.18,chantallo9@bell.net,14790156,000000122918274,5,5,aucune idée...je suis pleinement satisfaite...désolé je n ai rien a proposé  lol,5
326335,31-JAN-12,30-JAN-12,Gloria,,en,65.93.100.17,s.amodeo@sympatico.ca,14796710,000000122932346,5,5,,4
326336,31-JAN-12,29-JAN-12,Houcem,,fr,65.94.10.254,gilless_brassard@sympatico.ca,14783120,000000122913347,3,2,"depuis environ 1 mois ma vitesse entrante est de 600k a`1200k très loin du 2meg
merci pouvez-vous y remédier",
326337,31-JAN-12,30-JAN-12,Mathew,,en,70.31.227.68,vandercliff@bell.net,14797866,000000122921431,5,5,Nothing,4
326338,31-JAN-12,30-JAN-12,Karthika,,en,70.55.48.219,gerocke@sympatico.ca,14791840,000000122933396,4,5,"Improve the clarity of conversation.Between my age.hearing aids &accents,understanding can be a problem. MY problem.",4
326339,31-JAN-12,27-JAN-12,Jessica,,en,70.50.111.244,margita.kins079@sympatico.ca,14764812,000000122863697,5,4,,4
326340,31-JAN-12,30-JAN-12,Singh,,en,70.51.164.76,catangelis@sympatico.ca,14790036,000000122921114,5,5,na,4
326341,31-JAN-12,30-JAN-12,Christine,,en,99.229.168.13,rippon@sympatico.ca,14796412,000000122931940,4,4,"Nothing. Christine was excellent. Now, we need to see if the changes she initiated materialize. Looking down to your next question- despite the fact that this one call was handled very well, given my negative overall experience the last two months- I would not recommend Bell. ",2
326342,31-JAN-12,30-JAN-12,Dinesh,,en,64.231.94.37,skylarktwo@sympatico.ca,14797136,000000122928429,3,4,I find it rather difficult to understand the eastern dialect at times. I found Dinesh eager to help and friendly enough but I just wish that I could have understood him better,3
326343,31-JAN-12,29-JAN-12,Raouf,,fr,65.94.5.172,hertz@sympatico.ca,14783386,000000122910909,5,2,"Rien, c'était une panne générale mais le sercice est revenu au bout d'une heure.",5
326344,31-JAN-12,30-JAN-12,David,,en,64.231.86.148,joanne_given@sympatico.ca,14793130,000000122920678,5,5,,5
326345,31-JAN-12,30-JAN-12,Alicia,,en,64.231.54.93,xanthish@sympatico.ca,14798198,000000122924310,5,4,,5
326346,31-JAN-12,30-JAN-12,Susan,,en,64.231.54.93,xanthish@sympatico.ca,14798200,000000122931799,5,5,,5
326347,31-JAN-12,30-JAN-12,Asma,,fr,76.65.76.62,claude672@sympatico.ca,14790346,000000122920404,5,5,absolument rien,5
326348,31-JAN-12,30-JAN-12,Sujay,,en,70.27.137.51,adiwarr@bell.net,14788836,000000122927287,5,5,,5
326349,31-JAN-12,28-JAN-12,Rim,,fr,174.92.240.149,alsyl3@sympatico.ca,14770936,000000122890068,1,1,Ne pas prendre ma femme pour une conne ,1
326350,31-JAN-12,30-JAN-12,Abir,,fr,69.156.61.128,hlne.milot@sympatico.ca,14792354,000000122927295,4,4,,4
326351,31-JAN-12,30-JAN-12,Oscar,,en,74.12.40.193,eva.babbs@sympatico.ca,14791344,000000122918964,4,3,"He had to call back and I recalled and
got satisfaction thank you",5
326352,31-JAN-12,30-JAN-12,Flahi,,fr,184.144.145.134,collin.pauline@sympatico.ca,14790428,000000122923963,5,5,Je remercie votre employé d'avoir été patient car j'aurais fermé le téléphone.  Nous avons été au téléphone 1hr et 15 minutes.,5
326353,31-JAN-12,30-JAN-12,Flahi,,fr,174.93.151.226,lessturg@sympatico.ca,14793928,000000122934160,4,4,,4
326354,31-JAN-12,30-JAN-12,Hedi Sadek,,fr,65.94.28.5,lfmannucci@sympatico.ca,14793938,000000122934671,4,4,,4
326355,31-JAN-12,30-JAN-12,Koussay,,fr,76.67.164.37,claudecaron1@sympatico.ca,14790354,000000122924089,4,4,rien,4
326848,28-JAN-12,27-JAN-12,Pradeep,,en,50.101.138.32,hbwilson@sympatico.ca,14761442,000000122867612,5,5,"I spent 46 minutes on the phone speaking to the first level, then the second level.  I repeated all steps when I went to the second level; what's the point of that redundancy?  In the end it was the power supply to my modem which the field rep determined in 2 seconds because of the red light on the modem.  On the phone I was asked what lights were on, but not what colour.  Since I do not look at the modem, I did not interpret the red light as a bad thing - to me it just said it had power.  So I'd suggest that you ask better questions from the start, not the same ones twice.",4
326849,28-JAN-12,27-JAN-12,Kelly,,en,70.51.249.163,tobe@sympatico.ca,14769392,000000122880585,5,5,,5
326850,28-JAN-12,27-JAN-12,Elyes,,fr,64.228.81.33,roy.y@sympatico.ca,14767816,000000122882682,5,5,,4
326851,28-JAN-12,26-JAN-12,Vincent,,en,70.27.80.38,hshea5@sympatico.ca,14748176,000000122847800,3,3,I will try again  to fix e-mail address and name change.,3
326852,28-JAN-12,27-JAN-12,Evan,,en,74.14.162.12,mario.theberge@sympatico.ca,14764932,000000122880148,5,5,I think it would have been appropriate to remind us that we were on the last month of the 12 month contact and offer discounts. Your service yesterday though was great and I appreciate greatly the new costs,5
326853,28-JAN-12,27-JAN-12,Judith,,en,184.148.177.209,richard.chartier@sympatico.ca,14767428,000000122878716,4,4,Offer me the lowest price possible instead of me extracting the lowest price currently available.,3
326854,28-JAN-12,27-JAN-12,Nedra,,fr,70.26.245.18,diane-leduc@sympatico.ca,14759534,000000122867829,5,5,,5
326855,28-JAN-12,27-JAN-12,Thomas,,en,69.157.50.244,kevin_johnstone@sympatico.ca,14763400,000000122864380,5,5,,5
326856,28-JAN-12,27-JAN-12,Khan,,en,64.229.226.181,brucecarmen@bell.net,14758010,000000122884153,5,5,nil,5
326857,28-JAN-12,27-JAN-12,Felix,,en,50.101.52.78,john.reztrehcs@sympatico.ca,14762760,000000122871146,3,3,"not told me that my new modem would not arrive until 5 days from not??
AND it came in the mail the next day !!",3
326858,28-JAN-12,27-JAN-12,Rodolfo,,en,174.94.59.98,jeanken@sympatico.ca,14762324,000000122868406,3,4,Less waiting or being held on hold,4
326859,28-JAN-12,26-JAN-12,Ali,,en,69.157.50.237,joanne.albert@sympatico.ca,14749070,000000122849309,4,4,First person not Ali was very difficult to understand. Ali got a supervisor when he did all he could.,4
326860,28-JAN-12,26-JAN-12,Harathi,,en,69.157.50.237,joanne.albert@sympatico.ca,14749072,000000122850040,4,4,Someone who speaks very clearly,4
326861,29-JAN-12,28-JAN-12,Lahouari,,fr,74.198.165.73,p-verreault@sympatico.ca,14777462,000000122888845,1,1,"Ce message n'a rien à voir avec le conseiller Lahouari.  
En s'abonnant au service Fibe 10, et ayant déjà un compte Fibe 7, le fait de remplacer le modem, la ligne sèche a été désactivé AVANT que j'ai pu avoir le service. Ce n'est pas acceptable. Ceci est dû au fait que les techniciens n'ont pas voulus monter dans les échelles, prétextant que les fils étaient trop haut. Pourtant il y a 3 pieds de neige au sol, les techniciens font ce qu'ils veulent et ils promettent des choses aux clients et ne le respecte pas. Les superviseurs devrait suivre un peu plus leurs équipes sur le terrain. Deux équipes sont venus chez moi, ils n'est pas acceptable pour une compagnie de mentir à leurs clients et les laisser dans l'abandon. Je vais appeler lundi pour avoir un remboursement. Bell n'est pas à la hauteur de mes attentes. Vous n'êtes pas responsable Lahaouari. J'en suis désolé.",1
326862,29-JAN-12,28-JAN-12,Karla,,en,184.164.188.59,aron.steinman@sympatico.ca,14771224,000000122890354,5,5,,5
326863,29-JAN-12,21-JAN-12,Suresh kumar,,en,70.49.50.222,mmaselli@sympatico.ca,14693770,000000122722305,4,4,Have one person deal with the issue as opposed to multiple persons.,4
326864,29-JAN-12,28-JAN-12,Katelyn,,en,76.64.253.209,suesam84@sympatico.ca,14779254,000000122887154,5,5,The customer rep. did a marvelous job.,5
326865,29-JAN-12,28-JAN-12,Badreddine,,fr,184.145.174.64,andreo1@sympatico.ca,14771046,000000122885898,4,5,,5
326866,29-JAN-12,20-JAN-12,Gopi Rathinam,,en,69.159.64.145,jeff.martin@bell.net,14679694,000000122696551,5,5,,4
326867,29-JAN-12,28-JAN-12,Edgar,,en,70.50.174.69,sagle12@sympatico.ca,14778532,000000122902130,4,5,,5
326868,29-JAN-12,28-JAN-12,Ahmed,,en,70.52.146.79,vfitzgerald25@sympatico.ca,14779886,000000122891899,5,5,nothing,5
326869,29-JAN-12,28-JAN-12,Cesilia,,en,70.29.240.12,peteselkirk@bell.net,14777666,000000122891889,5,4,customer  rep  talked too quickly,5
326870,29-JAN-12,26-JAN-12,Maureen,,en,184.147.114.20,sharron.brusey@sympatico.ca,14754372,000000122846319,3,3,"She could have told me that I could track my Internet usage via My Bell.
If the only amount avail. in my area is 25 GB, why can I purchase additional. I used to have High speed at my other address, but it was not avail. here until Sept. (converted from dial-up)",5
326871,29-JAN-12,27-JAN-12,Sean,,en,65.94.76.217,mokom@bell.net,14765742,000000122882020,1,1,Your agent was so dumb.,
326872,29-JAN-12,27-JAN-12,Nafti,,fr,184.145.149.49,jocelyn008@sympatico.ca,14762654,000000122860321,5,5,,5
326873,29-JAN-12,28-JAN-12,Sriram,,en,70.31.54.152,anne.harrigan@sympatico.ca,14771098,000000122897566,5,5,I had the most excellent service. Could not have done anything better,5
326874,29-JAN-12,28-JAN-12,Hedi Sadek,,en,174.94.100.5,claudiov_321@sympatico.ca,14772292,000000122894394,4,5,,5
326875,29-JAN-12,27-JAN-12,Andrea,,en,70.54.52.49,ridgey@sympatico.ca,14767496,000000122883269,5,4,I have no issues with your service and technical support.,5
326876,29-JAN-12,28-JAN-12,Jamila,,fr,67.68.104.42,lessard.r@bell.net,14775816,000000122890872,5,5,"Tout c'est bien dérouler,Merci",5
326877,29-JAN-12,28-JAN-12,Rodolfo,,en,174.89.103.138,msmirniw@sympatico.ca,14777154,000000122900503,5,4,,5
326878,29-JAN-12,27-JAN-12,Sarra,,fr,184.148.251.216,claude.chiesurin@sympatico.ca,14758676,000000122860891,2,1,comprendre que ce que vois le client et ce qu'un technicien en Tunisie vois peut etre différent et que ce que le client perçoit représente l'expérience du client qui n'est pas toujours expicable techniquement.,2
326879,29-JAN-12,12-JAN-12,Evan,,en,67.68.65.79,marieangebaillargeon@sympatico.ca,14584160,000000122521727,5,5,Reduce waiting period when representative gets the info required.  I was on hold a few times awaiting the possibility of a package deal at a lesser cost.,5
326880,29-JAN-12,28-JAN-12,Nasra,,en,70.54.114.145,rwowk@sympatico.ca,14778458,000000122898948,5,5,,5
326881,29-JAN-12,28-JAN-12,Hatem,,en,70.51.173.238,mau_blouin@sympatico.ca,14776588,000000122901086,3,3,We will see if the problem was solved or is to be solved by VIDEOTRON,4
326882,29-JAN-12,28-JAN-12,Basker,,en,64.231.48.64,joanne.hache@sympatico.ca,14774944,000000122886261,5,5,,5
326883,29-JAN-12,28-JAN-12,Allaura,,en,76.69.55.14,theseniuks@sympatico.ca,14779564,000000122893954,5,5,,4
326884,29-JAN-12,28-JAN-12,Sonia,,fr,70.55.98.177,cjpj@sympatico.ca,14772236,000000122892863,5,5,Rien de plus,4
326885,29-JAN-12,28-JAN-12,Colleen G,,en,76.64.100.69,mkjbowman@sympatico.ca,14776994,000000122896788,5,5,,2
327319,29-JAN-12,26-JAN-12,Abul Karam,,en,184.146.171.154,rodc@sympatico.ca,14753790,000000122853543,1,1,"1) Listen to what I was saying.
2) Not having to repeat myself 10 times to 6 different agents.
3) Not having to spend 2 1/2 hours on the phone with no results.",1
327320,29-JAN-12,28-JAN-12,Calvin,,en,70.29.157.193,a.dimitropoulos@sympatico.ca,14770626,000000122894751,5,5,,5
327321,29-JAN-12,28-JAN-12,Aquiles,,en,76.71.56.88,hollybill@bell.net,14774226,000000122902897,5,5,"Well, you seem to have my name wrong. I am William A. Dallman",5
327322,29-JAN-12,27-JAN-12,Denis,,en,184.151.127.174,wayne.gorman@sympatico.ca,14769918,000000122873853,1,1,Get your act together with all aspects of customer relations and  BILLING PROCEDURES. Since our move in October we have many unresolved billing issues in which we have probably spent 20-25 hours on the phone with I would estimate 10 different customer representatives. ,1
327323,29-JAN-12,26-DEC-11,Mohamed,,fr,174.92.238.166,alain_manon@sympatico.ca,14361784,000000122127105,4,4,"Il a fallu l'intervention du technicien sur place pour résoudre le problème.
Par contre, j'ai perdu plus de la moitié de la journée à l'attendre.
Une fois sur place, le technicien était très compétent, poli et professionnel.",4
327324,29-JAN-12,27-JAN-12,Hari,,en,69.158.99.93,austenj_55@sympatico.ca,14757328,000000122883734,4,4,,3
327325,29-JAN-12,28-JAN-12,Joy,,en,64.229.181.213,cdimascio@sympatico.ca,14772058,000000122891387,5,4,,5
327326,29-JAN-12,28-JAN-12,Gunson,,en,76.68.107.201,ere@sympatico.ca,14773324,000000122898716,5,2,The problem was not resolved because it was not a Bell problem.  My iPhone is defective and will be replaced.,5
327327,29-JAN-12,24-JAN-12,Bryan,,en,65.40.30.138,apkltd@sympatico.ca,14715092,000000122793193,3,2,"Tell your staff that ""personal Vault"" is part of my ""internet stuff"".
I phoned about a problem I was having with personal vault and the person who I spoke to said that is not an internet problem. Personal vault is only available via the internet!!!",3
327328,29-JAN-12,28-JAN-12,Prince,,fr,67.68.6.19,guy085@sympatico.ca,14774046,000000122888629,4,4,Augmenter la vitesse de téléchargement de 2mbit à 3mbit tel qu'offert en vitesse intermédiaire par votre compétiteur videotron,3
327329,29-JAN-12,08-JAN-12,Robert,,en,74.15.240.217,smb@bell.net,14534842,000000122411449,5,5,Refer to 1&2 of this survey,5
327330,29-JAN-12,28-JAN-12,Kathy,,en,64.229.7.142,david.cabral094@sympatico.ca,14772646,000000122899837,5,5,Nothing,4
327331,29-JAN-12,28-JAN-12,Felix,,en,64.229.7.142,david.cabral094@sympatico.ca,14772648,000000122886196,3,2,Tried to see if the new password worked.,4
327332,29-JAN-12,28-JAN-12,Aquiles,,en,69.157.165.91,melanie.lunn@sympatico.ca,14776730,000000122896590,4,5,,4
327333,29-JAN-12,27-JAN-12,Elizabeth,,en,67.68.10.185,mary.aikin@sympatico.ca,14765068,000000122880051,2,3,"Hire people that Canadians can understand or have them enrol in English as a second language. Also hire competent people rather than people who don't know what they are talking about. It took me 20 mins to finally get to the right person that #1 - I could actually understand, #2 - resolved my issue and #3 was actually pleasant to me on the phone.",1
327334,29-JAN-12,28-JAN-12,Hari,,en,204.101.237.139,paulsomann@sympatico.ca,14777572,000000122902396,1,1,"You should have at least call me back
when you will restore service to me.
l had to call you back the next day after l waited
2hrs on the phone with no body
answering or call back.",2
327335,29-JAN-12,28-JAN-12,Uzair,,en,76.67.100.38,abadeski@bell.net,14770662,000000122895774,5,5,"Can't think of anything he could have done better - and that's the truth!  He was patient, clear , polite and so informative.",5
327336,29-JAN-12,13-JAN-12,Lotfi,,fr,69.157.88.220,katieprevost@sympatico.ca,14595538,000000122540825,5,5,,4
327337,29-JAN-12,28-JAN-12,Gopinath,,en,76.69.101.194,shukes@sympatico.ca,14778886,000000122902493,4,5,I would rather speak to an English speaking reresentative.,4
327338,29-JAN-12,27-JAN-12,Salvador,,en,64.231.93.74,mullenj@sympatico.ca,14765946,000000122870552,5,5,,5
327339,29-JAN-12,27-JAN-12,Sulochana,,en,70.29.88.217,janice.dean@sympatico.ca,14762130,000000122870885,5,5,Nothing.. what I needed fixed was corrected.,3
327340,29-JAN-12,22-JAN-12,Elsy,,en,65.92.22.229,wardhuber@sympatico.ca,14705290,000000122752065,2,1,,3
327341,29-JAN-12,28-JAN-12,Amir,,fr,76.65.59.215,rouxe@sympatico.ca,14778394,000000122897486,4,5,,3
327342,29-JAN-12,27-JAN-12,Rahma,,fr,174.93.199.60,andregagnon@sympatico.ca,14757010,000000122863968,4,4,"avertir votre client de cette possibilité de problème.
 modem plein,la majorité des utilisateur ne connaisse même pas cette éventualité. j'ai payé 40.00 pour l'apprendre et je ne sui pas contant.",3
327343,29-JAN-12,27-JAN-12,Ali,,en,70.30.57.94,vmarkoulakis@sympatico.ca,14769828,000000122870475,4,4,,4
327344,29-JAN-12,24-JAN-12,Carole,,en,76.68.203.77,isabel.giroux@sympatico.ca,14720044,000000122797598,5,5,"The customer service I received was great.
I called because I was looking for lower rates for my internet.  Videotron had called me 3 times in the last month offering better rates than I have been receiving as a long time customer of Bell.  With the reduced rates I received when I called for the internet and phone, I am now paying the SAME as what Videotron was offering me to switch my services to them.  Althought I was very satisfied with the result of my phone call,  Bell needs to offer better rates to their long-term loyal clients.  We should be paying less than what a competitor is offering to new clients.",3
327345,29-JAN-12,27-JAN-12,Sofien,,fr,76.69.196.244,gaston.plourde3@sympatico.ca,14760748,000000122870740,5,5,Rien,5
327346,29-JAN-12,22-JAN-12,Reginald,,en,65.95.153.143,drobins@sympatico.ca,14699250,000000122751539,5,5,Nothing!!!!!!!!!!!!!!!!!,5
327347,29-JAN-12,21-JAN-12,Maria,,en,70.31.121.114,gpklowak@sympatico.ca,14690598,000000122721896,4,4,"- inital cal was handled well
- second call arranged for a tech visit
- planned tech house visit didn't happen (the tech says that he can but we were home all the time)
- third call arranged for a new modem to be sent
- modem arrived I installed and things seems to be working 
- what could be better?  one call and one modem shipped
- what would be ideal?  Bell automatically checking the errors on lines and inquiring whether I am having problems and PROACTIVELY solving the problem before it starts to really bother me",4
327348,29-JAN-12,28-JAN-12,Diego,,en,184.145.76.146,diwhalen@sympatico.ca,14772930,000000122899650,4,5,possibly a little more explanation of the process you wanted me to follow,5
327349,29-JAN-12,17-NOV-11,Nas,,en,74.12.44.68,odynskid@sympatico.ca,14009874,000000121294127,5,5,,5
327350,29-JAN-12,25-JAN-12,Rashika,,fr,76.69.196.23,domisyl1@sympatico.ca,14732472,000000122825186,5,5,,5
327351,30-JAN-12,26-JAN-12,Kira,,en,174.91.97.56,james.mackay@sympatico.ca,14748554,000000122850034,3,4,,4
327352,30-JAN-12,28-JAN-12,Asma,,fr,70.53.146.8,renee.sabbagh@sympatico.ca,14778110,000000122886185,5,5,,5
327353,30-JAN-12,29-JAN-12,Rohit,,en,70.49.134.230,terry.karen@sympatico.ca,14787818,000000122913127,5,5,,5
325794,30-JAN-12,28-JAN-12,Ibtissem,,fr,174.95.230.138,Nassimo@bell.net,14770551,000000122896121,5,5,Rien de plus. Le ou la conseillère ont été très profesionnels. Merci bien.,5
325795,30-JAN-12,27-JAN-12,Rebecca,,en,69.158.94.191,marva.m@sympatico.ca,14765062,000000122860950,2,,The second person I dealt with could have been considerably more polite and told me immediately how my issue would be resolved.,2
325796,30-JAN-12,29-JAN-12,Milo,,en,76.69.207.96,delisi@sympatico.ca,14782218,000000122904305,5,5,,5
325797,30-JAN-12,29-JAN-12,Moez,,fr,50.100.129.199,marc144@sympatico.ca,14785126,000000122908448,5,5,rien toute a bien ete et c`est grace au 2 personnes du service bell....merci,5
325798,31-JAN-12,30-JAN-12,Gustavo,,en,70.27.56.164,sandgrounder@bell.net,14796808,000000122925510,5,5,"I cannot think of any item.The Bell representative,(Infact all reps I have spoken to), was Knowledgable,Efficient,Polite, Patient,and very important spoke excellant English. Thanks again. Reg Gregson",5
325799,31-JAN-12,27-JAN-12,Leslie,,en,70.27.18.170,john.porch@sympatico.ca,14762756,000000122868493,4,4,,4
325800,31-JAN-12,30-JAN-12,Imen,,fr,70.55.205.164,jacinthe_7@sympatico.ca,14792624,000000122923860,5,4,"Etant une fidèle cliente, j'aurais augmenter sans frais la bande passante...",3
325801,31-JAN-12,29-JAN-12,Oussema,,fr,65.92.31.114,gas_den@sympatico.ca,14783028,000000122915070,4,4,,4
325802,31-JAN-12,30-JAN-12,Elsy,,en,69.158.32.244,canderson231@bell.net,14789942,000000122927802,4,4,"We were given to understand that the Bell technicians ('phone and internet) would advise Cogeco that we were switching over.  This did not happen, ergo, we had to call Bell to get Cogeco taken off our internet (I couldn't use my e-mail for my small business), and we still seem to be on Cogeco's home 'phone message system.  The TV is a pure disappointment.  Not only did we not get the BBC News Channel promised, we lost a slew of channels from Cogeco Basic Cable eg: Discovery Channel, Comedy Channel, AMC, and Sun News, to list but a few.  The signal is good - but the program offerings are definitely not up to Cogeco's bill of fare.  If you're contacting us by 'phone by the way, please include your name:  Sans name, we assume Telemarketer and will not answer.  Thanks for allowing us to vent.  Bruce and Carol Anderson.",3
325803,31-JAN-12,30-JAN-12,Cindy,,en,70.30.73.195,dobe.mckelvey@sympatico.ca,14790970,000000122931865,2,1,After installing the security my computer does not work - I thnk they failed in the installation to uninstall the ESet secuity and when I called back the lady was less than helpful and only suggested I get a technician.  My computer worked fine before they installed the security package and I am seriously considering uninstalling it unless I can solve the problem TODAY,2
325804,31-JAN-12,30-JAN-12,David,,en,174.95.4.82,richh@sympatico.ca,14796382,000000122934928,5,5,Not to continually try to 'nickel and dime' me to death.,5
325805,31-JAN-12,30-JAN-12,Ryan,,en,65.93.118.159,dave.macgregor@sympatico.ca,14790724,000000122928609,3,,did it right in the first place so I didn't have to make another second call,2
325806,31-JAN-12,30-JAN-12,Reuben,,en,74.198.164.250,dhenderson19@bell.net,14790882,000000122919720,1,1,Not talking to someone in India I could not understand. 4 different people!!,1
325807,31-JAN-12,30-JAN-12,Ahmed,,fr,67.70.101.40,marylened@sympatico.ca,14794694,000000122930038,5,5,vous avez un très bon service.... et c'est ca que j'aime,5
325808,31-JAN-12,30-JAN-12,Kanchumarthi,,en,76.68.89.43,dorothy13@sympatico.ca,14791026,000000122930654,3,3,"Listen, more carefully, to what the problem is/was.  Hire reps. who can speak CLEAR English.  I STILL HAVE A WEAK INTERNET SIGNAL.  THE PROBLEM WAS NOT COMPLETELY RESOLVED.",3
325809,31-JAN-12,30-JAN-12,Ajay,,en,70.49.2.68,norinne.kilgour@sympatico.ca,14795456,000000122925366,,,"I had 3 calls to Sympatico. The first one not satisfactory since they changed my Internet Explorer to Google Crome which is not comoatible with Toronto Real Estate Board Stratus, which I use all the time and this was the reason I called since I was not able to get into Stratus.  The next call to try to correct this took forever and eventually I was cut off and did not receive a call back.  Finally I called late last night and was put back onto Internet Explorer and this appears to have corrected the problem.  Thanks.",
325810,31-JAN-12,29-JAN-12,Naveen,,en,50.101.70.90,junerathwell@bell.net,14784200,000000122915994,4,4,His accent was a little hard to understand sometimes,4
325811,31-JAN-12,30-JAN-12,Alexandre,,fr,74.15.115.23,albert.hallage@sympatico.ca,14788950,000000122930879,5,5,Un contact occasionnel ou sporadique chaque quelques mois par votre préposé pour s'assurer du bon fonctionnement du système ou pour répndre ou résoudre un éventuel problème survenu après le dernier contact srait grandement apprécié.,5
325812,31-JAN-12,30-JAN-12,Amany,,fr,70.48.97.214,lbrassard7@sympatico.ca,14793840,000000122926635,4,5,,5
325813,31-JAN-12,30-JAN-12,Abdelalim,,fr,70.49.114.105,gilleslabarre@bell.net,14791934,000000122928998,5,4,,5
325814,31-JAN-12,25-JAN-12,Revathi,,en,76.123.75.81,torladies@sympatico.ca,14741838,000000122826090,4,4,Nothing...representative was patient and helpful,5
325815,31-JAN-12,30-JAN-12,Houssemeddine,,fr,67.68.199.249,pierre.beaufay@sympatico.ca,14795892,000000122925176,5,4,  Merci de votre patence,5
325816,31-JAN-12,27-JAN-12,Tine,,fr,192.197.82.203,chris.lalonde@sympatico.ca,14758542,000000122860036,3,4,"Votre premier conseiller m'a mis en attente et l'appel a été transféré à un autre agent qui a répondu l'appel avec un simple allô et ne comprennais pas pourquoi que j'étais 'transféré' et lui ne pouvais pas rien faire au compte et devait me transféré de nouveau. Premièrement, ceci n'est pas la premièrement fois que ceci m'arrive même cela fait plusieurs fois que soit l'appel est 'dropped' ou je suis acheminé sans qu'on me le dise. Il serait bon que vous agent demande à quel numéro on pourrait me joindre si cela se produit. C'est effectivement ce que la troisième agente a fait et cela m'a rassuré. Elle a très bien fait son travail et j'ai immédiatement constaté les crédits apporté à mon compte son service a été impécable mais les deux autres pas du tout à recommender. Il devient de plus en plus difficile de rester fidèle à Bell avec le service à la clientèle et les produits qui ne sont pas adéquat. ",3
325817,31-JAN-12,30-JAN-12,David,,en,174.91.128.170,jkochevar@sympatico.ca,14793056,000000122923994,5,5,,4
325818,31-JAN-12,29-JAN-12,Kanchumarthi,,en,76.67.123.210,sleepi@bell.net,14787380,000000122904843,5,5,,4
325819,31-JAN-12,30-JAN-12,Marwa,,fr,70.29.199.137,matupa@bell.net,14794734,000000122926316,5,5,no  vous avez un bonne service,5
325820,31-JAN-12,28-JAN-12,Mohamed Amine,,fr,162.53.2.117,gpz550@sympatico.ca,14773960,000000122892751,5,5,,4
325821,31-JAN-12,30-JAN-12,Martine,,en,69.158.113.156,ian.m.williams@sympatico.ca,14792450,000000122919261,5,5,,5
325822,31-JAN-12,30-JAN-12,Krishidhar,,en,74.14.34.224,willy.bruce@sympatico.ca,14798134,000000122932404,5,5,,3
325823,31-JAN-12,30-JAN-12,Rebecca,,en,76.71.76.60,maria.cabral@sympatico.ca,14794524,000000122925964,5,4,,5
326356,28-JAN-12,24-JAN-12,Domnic Francis,,en,70.26.13.87,rastephens@sympatico.ca,14725406,000000122800575,2,2,"I know the support people are working from a script but I've worked in the datacomm and telecomm industry for 20 years and when I call with a problem, it's a real problem and it's on your end.",3
326357,28-JAN-12,27-JAN-12,Michael,,en,70.26.134.200,john-pam@sympatico.ca,14762734,000000122862141,3,3,grant me all my requests,3
326358,28-JAN-12,27-JAN-12,Pascal,,fr,74.12.245.240,famille.fontaine2@sympatico.ca,14760318,000000122877784,5,5,,5
326359,28-JAN-12,27-JAN-12,Susan,,fr,67.68.205.193,john.zakrzewski@sympatico.ca,14762770,000000122877954,5,5,hire more people like susan. Best experience with bell due to her.,5
326360,28-JAN-12,27-JAN-12,Amine,,en,174.95.226.166,david.austin2@sympatico.ca,14759184,000000122869143,5,5,,4
326361,28-JAN-12,24-JAN-12,Fathi,,fr,184.145.178.150,camilleetcarole@bell.net,14716170,000000122803790,5,5,,5
326362,28-JAN-12,20-JAN-12,David,,en,174.114.106.55,alanconvery@sympatico.ca,14674404,000000122707161,3,4,,2
326363,28-JAN-12,26-JAN-12,Alun,,en,76.65.27.170,richard.ponesse@sympatico.ca,14753512,000000122846337,4,4,"prior commitments form each billing suport rep. are always partially fulfilled; never 100% & each time I need to make a subsequent call to resolve.
seems your computer software overides their commitment or ignores it. (partially not all of it) ",3
326364,28-JAN-12,27-JAN-12,Nicole,,en,74.12.191.245,seeley9@sympatico.ca,14768206,000000122863205,1,1,"I was mis directed to tech service in India, clearly I was looking for help with my internet options. The man on the line was very hard to understand as well as hard to hear (sounded like he was outside in the wind)",2
326365,28-JAN-12,27-JAN-12,Ahmed,,en,184.147.58.142,johnmclellan_7@sympatico.ca,14762800,000000122864965,5,5,Nothing.  everything was excellent,5
326366,28-JAN-12,27-JAN-12,Rodolfo,,en,65.92.146.221,kathryn.genrick@sympatico.ca,14763282,000000122865688,1,1,tried to fix my problem,2
326367,28-JAN-12,27-JAN-12,Victor Gabriel,,en,69.158.35.180,glo.rhyme@sympatico.ca,14761066,000000122862507,4,5,do away with the computerized message on the phone when I was needed answers--it was annoying,4
326368,28-JAN-12,27-JAN-12,Murali,,en,184.147.62.224,themahers@sympatico.ca,14769258,000000122863773,4,3,I had placed a # of calls to you starting the 19th of Jan/2012. original order for a replacement adapter was hung up in your system and never sent. Murali checked thouroughly and determined this. Finally he agreed to send it via Purolator rather than regular mail. Arrived today. I was without service do to an error at your end for 19 days. Not acceptable. Trust you will review this situation and issue me the appropriate credit. Thankyou.,3
326369,28-JAN-12,26-JAN-12,Mary ruksana,,en,64.229.231.135,noreen@sympatico.ca,14752296,000000122851315,4,4,She was very patient with me.  Ask what was good about the experience,5
326370,28-JAN-12,27-JAN-12,Tony,,en,174.95.65.66,t.stock@sympatico.ca,14769049,000000122866692,5,4,,4
326371,28-JAN-12,27-JAN-12,Sam,,en,184.146.119.23,peter.milovanovic@sympatico.ca,14766758,000000122877834,4,4,N/A,4
326372,28-JAN-12,26-JAN-12,Ksouri,,fr,76.70.60.173,ba.rahbe@bell.net,14743928,000000122838002,5,5,,4
326373,28-JAN-12,27-JAN-12,Alvaro,,en,70.24.104.170,viewofthebay@bell.net,14769786,000000122877501,3,3,,4
326374,28-JAN-12,27-JAN-12,Majdi,,en,70.48.242.204,plechasseur@sympatico.ca,14766946,000000122870237,5,5,nothing,5
326375,28-JAN-12,27-JAN-12,Manel,,fr,174.92.177.232,asylvestre@bell.net,14757294,000000122863175,4,5,"J'ai parlé avec une gentille tunisienne
et j'ai été très satisfait.",5
326376,28-JAN-12,27-JAN-12,Duncan,,en,174.95.24.56,edward.chu@sympatico.ca,14759964,000000122883332,1,1,"Your staffs are not technical and not professional at all. Very bad manner of disconnect the phone in the middle of the call and leave the problem unresolved. This included the first one answer my call and the one I escalated claimed himself was the manager or supervisor named Leo and I believed my call was routed to India. I have been using Bell over 10 years and extremely disappointed with Bell support services and will discontinue all your services include mobile and internet soon. Though I know this survey is just Bell public relation gimmick only and Bell CEO and executives will always ignore, will never take action and will never response to any complaint, I have to express my feeling of being very upset and I may also post to Facebook to share my experience with Bell technical support other than will not recommend any of my friends and relatives to subscribe Bell services.",1
326377,28-JAN-12,27-JAN-12,Gaudenz,,en,174.95.24.56,edward.chu@sympatico.ca,14759966,000000122883939,1,1,"Your staffs are not technical and not professional at all. Very bad manner of disconnect the phone in the middle of the call and leave the problem unresolved. This included the first one answer my call and the one I escalated claimed himself was the manager or supervisor named Leo and I believed my call was routed to India. I have been using Bell over 10 years and extremely disappointed with Bell support services and will discontinue all your services include mobile and internet soon. Though I know this survey is just Bell public relation gimmick only and Bell CEO and executives will always ignore, will never take action and will never response to any complaint, I have to express my feeling of being very upset and I may also post to Facebook to share my experience with Bell technical support other than will not recommend any of my friends and relatives to subscribe Bell services.",1
326378,28-JAN-12,26-JAN-12,Khaled,,fr,174.92.201.16,stephane1960@bell.net,14754782,000000122857714,4,2,,4
326379,28-JAN-12,27-JAN-12,Reina,,en,184.145.9.113,joemictim@sympatico.ca,14762698,000000122884111,1,1,Have more technicians available,2
326380,28-JAN-12,27-JAN-12,Krishnan,,en,70.48.51.28,wvancel@sympatico.ca,14770070,000000122868465,4,4,"The only thing the was not right is that the technication called to say that someone else would go to the office in my area , where the person was to correct the problem. Well, that was done but nobody informed me. I had to find out myself and then I had to go through a proceed to reactivate the internet with no help.  The first technication did say if the problem was not solved to call him back at around 4 o'clock. Two days is a long time.",4
326381,28-JAN-12,27-JAN-12,Jeff,,en,74.12.99.233,nelmakerr@sympatico.ca,14766078,000000122874254,5,5,,5
326382,28-JAN-12,27-JAN-12,Carmen,,en,174.92.89.218,grant.toole@sympatico.ca,14761168,000000122861819,5,5,,5
326383,28-JAN-12,27-JAN-12,Elizabeth,,en,174.92.75.2,kprestage@bell.net,14763580,000000122872124,5,5,nothing,5
326384,28-JAN-12,27-JAN-12,Herbert,,en,64.231.249.27,schim.desouza@sympatico.ca,14768150,000000122881907,4,4,,5
326385,28-JAN-12,27-JAN-12,Houda,,fr,69.156.172.242,jacques.dupuis@sympatico.ca,14762024,000000122862494,3,2,,4
326386,28-JAN-12,26-JAN-12,Shashank,,en,70.31.49.201,pgbrown@sympatico.ca,14752818,000000122839003,2,1,resolve my issue,2
326387,29-JAN-12,28-JAN-12,Nawel,,fr,70.52.9.162,audreymichel@bell.net,14771284,000000122890469,5,5,,3
326886,28-JAN-12,27-JAN-12,Eric,,en,70.31.23.71,amacpherson_12@sympatico.ca,14756894,000000122875110,5,5,Reduce wait time for a representative,4
326887,30-JAN-12,28-JAN-12,Sana,,fr,67.68.221.129,dianeetserge.rivard@sympatico.ca,14772906,000000122887142,5,5,,5
326888,30-JAN-12,05-JAN-12,Michael,,en,70.24.97.243,tdenterprises@sympatico.ca,14502584,000000122357720,4,4,,3
326889,30-JAN-12,27-JAN-12,Sergio,,en,70.52.171.126,eine@sympatico.ca,14759990,000000122881824,4,3,"Bigest problem is POOR commucation between departments. Ex. technician to billing to customer service. Customer service have to work bouble much to find billing errors, what's is not fair for them. They have call gross checking everywere. 
I gross my fingers now and hope the best with my billing problem since Nov.2011 to Jan. 2012.",4
326890,30-JAN-12,29-JAN-12,Radhika,,en,70.24.160.57,jaybubb@bell.net,14783722,000000122909158,5,4,none,5
326891,30-JAN-12,29-JAN-12,Salvador,,en,64.231.91.95,thomaswesley.knight@sympatico.ca,14787880,000000122910047,5,5,,5
326892,30-JAN-12,07-JAN-12,Stephen,,en,174.88.22.58,kgreeniaus@sympatico.ca,14523154,000000122399836,5,5,everything was perfect,5
326893,30-JAN-12,27-JAN-12,Nathan,,en,76.70.43.73,qbush@sympatico.ca,14767084,000000122865888,5,4,.,3
326894,30-JAN-12,27-JAN-12,Eya,,fr,67.68.213.145,tibogo@sympatico.ca,14769334,000000122870889,3,1,La technicienne a tout fait pour régler mon problème mais aucun changement n'a pu être fait à cause du problème provenant de la centrale.  L'internet n'est pas toujours disponible.  L'accès disparaît souvent.  Malheureusement ja paie pour un service que je n'ai pas.  Nous avons donc décider de se brancher sur la fibre.  Cette solution va peut-être régler notre problème.,3
326895,30-JAN-12,28-JAN-12,Matthew,,en,74.12.240.148,macups@bell.net,14776204,000000122901344,4,4,shorter waiting time to talk to technical support,4
326896,30-JAN-12,27-JAN-12,Melissa,,en,174.92.34.144,bobren.shortt@sympatico.ca,14757824,000000122861926,3,3,I received an email confirmation regarding my home phone...but I am still awaiting email confirmation regarding the change in monthly fee etc to my internet.It is now Mon 11.24am and I still would like an email for this.,3
326897,30-JAN-12,29-JAN-12,Edgar,,en,76.69.14.55,daleigh@sympatico.ca,14781994,000000122913618,1,1,,1
326898,30-JAN-12,28-JAN-12,Sabha,,en,74.15.85.38,abroomer@sympatico.ca,14770702,000000122900218,3,1,"
The rep. did all that she could so solve the problem but it turned out that I needed a service call as it was a modem problem.",4
326899,30-JAN-12,27-JAN-12,Sofiene,,fr,76.69.110.67,pierrette.pilon@sympatico.ca,14766878,000000122866341,5,5,pas grand chose excepté l'attente pour rejoindre un autre service de  Bell:soit la tlévision,5
326900,30-JAN-12,29-JAN-12,Med Mehrez,,fr,174.93.216.197,louis.bedard@sympatico.ca,14784886,000000122912405,2,2,Je desirais savoir quelle type (G ou N) de clé WiFi de pouvait utiliser avec mon modem Bell 2WIRE.,5
326901,30-JAN-12,27-JAN-12,Karthika,,en,74.140.46.232,gibby6172@bell.net,14760962,000000122867918,4,4,"better basic instructions on get register and down loading virus protection onto computers. And more basic facts about your virus protection.Remember your explaining to people who do not know much about computers,keep it basic.",3
326902,30-JAN-12,29-JAN-12,Noureddine,,fr,184.146.247.159,paulinegg@sympatico.ca,14786204,000000122910312,5,4,Ne plus laisser passer de virus,4
326903,30-JAN-12,18-JAN-12,Dana,,en,174.93.160.151,cbmw@bell.net,14649086,000000122657899,3,4,Provide your service personnel with better records of previous service transactions so that I could get the information I wanted.,3
326904,30-JAN-12,27-JAN-12,Ahmednur,,en,174.93.160.151,cbmw@bell.net,14758320,000000122870947,4,4,Speed up the modem upgrade procedure and provide advice on how to suppress interruptions from Internet Explorer.,3
326905,30-JAN-12,27-JAN-12,Mohamed,,en,70.30.71.118,kream23@sympatico.ca,14763582,000000122884406,5,5,,5
326906,30-JAN-12,29-JAN-12,Snehalatha,,en,65.94.203.254,yvojcmh@bell.net,14788450,000000122906789,4,4,"Credit me for the one day of Sunday
which I did not have the internet.
I received the new cable Monday at 1 pm. ",5
326907,30-JAN-12,25-JAN-12,Yves,,fr,69.156.123.136,andre.diamant@sympatico.ca,14729776,000000122817857,4,4,,5
326908,30-JAN-12,26-JAN-12,Nagesh,,en,67.210.171.237,brian_44@sympatico.ca,14744476,000000122856085,1,1,"Hire competent Canadian employees that understand the language and Canadian concepts.
The person I spoke to did not understand me at all and made errors, including misdiagnosing the issue.

This was as a result of not listening to me, the customer. The agent was more concerned with following his script as opposed to investigating the root cause.

The root cause was yet another person agent not listening to the client (me). 
A payment arrangement was made for $100 dollars. Although the agent noted an amount of $256.00. This was an onvious error on the part of the Bell agent.

Upon me calling Bell I was told by 5 Bell agents that I, the customer, was a liar. This is also involved 2 'Household Retention' agents and a manager on the Finance side. 
One of the Household agents was rude. The manager on the Finance side rude, basically told me to shutup, told me I was a liar and was about to hang the phone up on me.

Overall Bell service sucks with very limited, most likely stressed, incapable employees.

If saving a dollar on your bottom line means pissing EVERY ONE OF YOUR CUSTOMERS OFF, then so be it.

Rome fell. So can Bell.

",1
326909,30-JAN-12,11-JAN-12,Rolando,,en,50.100.39.87,karenoxorn@sympatico.ca,14569174,000000122486694,5,5,,5
326910,30-JAN-12,27-JAN-12,Ammar,,fr,70.49.61.11,gbeau5@sympatico.ca,14760776,000000122873074,5,5,tout est correct en ce moment ,5
326911,30-JAN-12,28-JAN-12,Temsu,,en,70.50.194.127,Johnccc@bell.net,14770506,000000122895755,4,1,"Replacement of the cables between my home and your fiber hub.
I am getting repeatedly messages from Bell that my connection is poor and I should check my filters. A few Bell employees have been here and provided better filtering equipment. To no avail the Internet is cut-off repeatedly. Then I get a message ""Bell internet is currently unavailable and to call 310-7873"" which I did. Resulting in this survey. I do not need to hear that the Internet sometimes works, it should work all the time.
I am leaving Bell Internet.",1
326912,30-JAN-12,29-JAN-12,Rashika,,en,74.15.89.70,mikster29@sympatico.ca,14785612,000000122913743,4,4,,5
326913,30-JAN-12,21-DEC-11,Oscar,,en,65.94.104.243,paddy.williams@sympatico.ca,14321238,000000122042350,4,4,takme less time it was over 1.5 hours,4
326914,30-JAN-12,26-JAN-12,Diana,,en,70.49.151.130,l.daly@sympatico.ca,14750000,000000122839944,5,5,informed us by e-mail of promotions for our service,5
326915,30-JAN-12,29-JAN-12,Partha,,en,65.95.250.240,edparkins@sympatico.ca,14782524,000000122910514,4,2,I lost contact at some point and called back.,4
326916,30-JAN-12,28-JAN-12,Carlton,,en,69.159.70.48,barberic1@sympatico.ca,14771444,000000122893391,5,4,"timing window;it would be great to lessen the time block",5
327354,30-JAN-12,29-JAN-12,Cristian,,fr,67.68.217.220,bencam@sympatico.ca,14781128,000000122905960,1,1,Active listening  skills et compréhension.  La technicienne aurait du comprendre et déduire que le problème de connections était chez Bell et non pas avec le modem du client et/ou son ordinateur tel que mentionné dès le départ.   Il faudrait que Bell donne loption à  la technicienne de « voir » le « status» de la connection ?,3
327355,30-JAN-12,28-JAN-12,Henry,,en,65.93.177.193,ralphwhite@sympatico.ca,14777986,000000122895485,1,1,"I was told that it was an Apple problem with the phone settings, it was not, the person at Apple just walked me through the process, one more time, and it worked fine.",1
327356,30-JAN-12,28-JAN-12,Oscar,,en,69.157.166.169,janmharrison@sympatico.ca,14774556,000000122896676,3,4,"You could have let ME know that all my identifiers had been changed with regard  to the new router you had installed.

It was my PC technician who uncovered the missing details.  Had he NOT been servicing my system you have left me on the hook to find this shortfall all on my own with a LOT of FRUSTRATION AND WORRY if my system wouldn't respond to my needs",3
327357,30-JAN-12,29-JAN-12,Amine,,fr,206.47.138.210,michelverville@bell.net,14785542,000000122914402,1,1,"Avoir quelqu un qui parles le même dialect que moi. Il était extrêment condescendant et n à pas régler le problème après près de 25 mins. J ai demandé un superviseur, il m à dit qu il me retéléphonerais, il n a pas rappelé ",1
327358,30-JAN-12,29-JAN-12,Stephan,,fr,206.47.138.210,michelverville@bell.net,14785544,000000122914846,2,4,"Me répondre pourquoi je n avais plus d internet. Après 20mins il m a fait faire un reset au factory settings pour me permettre d avoir internet. J ai du refaire la configuration par la suite. Après 2 appel, 1:00 de mon temps et ce a chaque fois que j appel. Des que j aurai le temps je vais quitter votre service.",1
327359,30-JAN-12,29-JAN-12,Badreddine,,fr,76.65.76.224,gagn.moreau@bell.net,14782982,000000122906428,1,1,"nous donner les bons conseils , car aussitot que nous voulons aller sur un site internet ca nous apporte sur un autre site ...",2
327360,30-JAN-12,29-JAN-12,Salvador,,en,70.24.170.186,sylvia.gooch@sympatico.ca,14787664,000000122912340,4,4,"make all representatives learn to speak English. It's very hard to get to some thinggs if the person you are trying to talk to cannot tell you want you want you know, when you cannont understand him that person.",4
327361,30-JAN-12,28-JAN-12,Hector,,en,70.54.149.12,thomas.schilf@sympatico.ca,14779578,000000122892933,2,1,Have more experienced technician on the phone.,2
327362,30-JAN-12,23-JAN-12,Monica,,en,67.68.43.186,matilda11@sympatico.ca,14710778,000000122758812,4,4,"diagnosing the issue could be better from your tech people on the phone. was advised that there was a short circuit likely outside of the house, but then when I called back and got someone else, said looks like it might be inside. the technician that came to the house was excellent he confirmed the problem was not outside and then checked the modem it ended up being a faulty power cord for the modem. could the technician not detect that the problem was on the modem?",4
327363,30-JAN-12,28-JAN-12,Mukesh,,en,70.26.44.23,hsblack@bell.net,14774236,000000122896330,5,5,,4
327364,30-JAN-12,24-JAN-12,Kristen,,en,76.64.104.79,robert.leone@sympatico.ca,14725862,000000122791061,4,4,Contact me much sooner for discounts instead of me calling Bell thus saving me hundreds of dollars sooner at a much more competitive rate .This would be great customer satisfaction and would avoid myself as a long time customer from switching providers.,4
327365,30-JAN-12,29-JAN-12,Tyler,,en,174.91.78.171,hbrzuchalski@sympatico.ca,14783342,000000122910426,4,4,,3
327366,30-JAN-12,28-JAN-12,Asma,,fr,65.93.126.141,cousineau.michel@sympatico.ca,14772402,000000122887027,4,4,rien,4
327367,30-JAN-12,29-JAN-12,Kris,,en,64.229.183.132,fhuq@bell.net,14782792,000000122907470,1,1,"Better coaching with customer service rep to deliver professional, respectful customer experience to your customers",1
327368,30-JAN-12,29-JAN-12,Kat,,en,69.158.25.168,terrycai@bell.net,14787828,000000122913212,3,4,it'd be better to have the quantities of extra internet usage not just the amount of charge on bill.,3
327369,30-JAN-12,29-JAN-12,Melvin,,en,74.14.112.76,bobmason@sympatico.ca,14781248,000000122908237,5,5,Nothing,3
327370,30-JAN-12,28-JAN-12,Nicholas,,fr,64.231.236.3,framoff@sympatico.ca,14773562,000000122897074,4,2,"J,aurais aimé parler à un représentant qui utilise déjà le télé fibre ..chez lui ou encore qui connait  le service",4
327371,30-JAN-12,27-JAN-12,Reina,,en,70.51.223.19,mohank@sympatico.ca,14765734,000000122874106,3,3,Computer issues are holistic and not just bits and pieces. Bell approaches issues piece meal !!,3
327372,30-JAN-12,25-JAN-12,Luis,,en,184.147.237.206,romamac@bell.net,14740100,000000122831239,4,4,,5
327373,30-JAN-12,27-JAN-12,Yousri,,fr,67.68.181.50,keejac5@bell.net,14763326,000000122864089,3,4,J'aimerais beaucoup parler à des gens Canadiens afin de mieux comprendre et de mieux me faire comprendre.  À chaque fois que j'appelle je parle toujours à des immigrés.  Je croyais que Bell était une compagnie Canadienne.  C'est une des  plus importante raison pourquoi je n'aime pas appeler chez Bell.,3
327374,30-JAN-12,29-JAN-12,Chamseddine,,fr,76.71.185.81,gvilleneuve_29@sympatico.ca,14783278,000000122917086,5,5,le représentent était courtois et gentil,5
327375,30-JAN-12,28-JAN-12,Jose,,en,65.95.134.110,ed.ski@sympatico.ca,14773182,000000122889934,3,3,"Had a bit of a language understanding problem, but we worked thru it.",5
327376,30-JAN-12,26-JAN-12,Ayesha,,en,50.101.32.77,wbw1960@bell.net,14755758,000000122845341,5,5,could not ask for better service,5
327377,30-JAN-12,27-JAN-12,Alpha,,en,70.53.59.76,aghaforian@sympatico.ca,14756692,000000122873055,1,1,"During the last few months, I have had to call customer service several times for bill correction/adjustment. Each time I am promised changes made, and they're not always made. This has been ongoing problem. I feel people at your company are misrepresenting the truth. When they promise an adjustment to my bill, I should not have to follow up on it.They tell me they will send me an email within 48 hrs that will reflect my new bill/amount, and it never arrives. The next time my bill arrives, it does not reflect the changes that I was promised and I have to spend a lot of time on the phone getting it rectified. This happens over and over. To improve this experience, your reps should do what they say immediately and send a reference email for confirmation and so I can refer to it if there's a problem.",1
327378,30-JAN-12,25-JAN-12,Aymen,,fr,64.229.129.207,jovette.trepanier@sympatico.ca,14735578,000000122833039,5,5,,5
327379,31-JAN-12,30-JAN-12,Emylie,,fr,70.81.135.197,louisecorneille@sympatico.ca,14794150,000000122918454,4,4,,2
327380,31-JAN-12,30-JAN-12,Meher,,fr,70.55.205.153,christiane.chevrier@sympatico.ca,14790272,000000122935509,2,2,"j'avais un montant de $68.36 sur  ma facture qui devait être oté (Confirmation #122206929)et il n'a oté que $60.00. j'ai du recommuniqué avec Bell, il aurait du oté le $68.36 au complet!",
325824,31-JAN-12,30-JAN-12,Vijay,,en,50.101.69.45,powrie.family@sympatico.ca,14795986,000000122925635,1,1,"Our problem with the Internet has been on-going since October 2011. We have answered numerous questionnaires and to no avail. We have this past week given out our secure e-mail password to your technicians and still our Internet does not work. Yesterday we were told the problem is with your server. Today we received a call that our Internet is fixed & the same problem exists. WE ARE NOT GETTING ANY SATISFACTION FROM YOUR TECHNICIANS. THE PROBLEM STILL EXISTS. We answer your questionnaires and never get any calls from customer service. Our Internet issues have been elevated to two higher levels and still there is no resolution. My e-mail remains compromised because your technician has my password. We will be calling again tomorrow, because problems still exist. Other people in our neighbourhood are also having trouble with Bell Internet. Same server issues I presume. Please do not send anymore of these questionnaires until our problem is fixed.",1
325825,31-JAN-12,30-JAN-12,Tracy,,en,174.5.169.3,maureenjoshea@sympatico.ca,14794744,000000122922722,3,2,"I just receive the reimbursement for the internet services I cancelled in July 2011. Continued to pay until November 2011. Given a confirmation #- in January, 2012, received a notice of closure of account from July. Still no re-payment of outstanding monies owed by multi-billion dollar industry. Frustrating to be nickle and dimed if a day overdue in paying monthly fees; but cannot be reimbursed in a timely fashion.",3
325826,31-JAN-12,30-JAN-12,Jordan,,en,174.88.80.221,liturner@sympatico.ca,14794034,000000122925178,5,5,"Not charged me the cancellations fee in
the beginning",5
325827,31-JAN-12,30-JAN-12,Liza,,en,174.89.41.241,ppcameron@sympatico.ca,14795994,000000122923681,5,5,"nothing, your reps are cool courteous & knowledgeable.",5
325828,31-JAN-12,24-JAN-12,Jude,,en,74.14.220.50,bvdutka@bell.net,14716092,000000122807820,4,4, Been a little more clear answering the question about the pre-recorded message that played when I called 310-bell. The rep. didn't seem to know about it's content.,4
325829,31-JAN-12,30-JAN-12,Jason,,en,65.95.81.195,sddawson@sympatico.ca,14796924,000000122921155,5,5,The initial simple fixes are never the answer for me..I think we could have found the problem a little quicker..never the less I am completely happy that Jason corrected my issue.,4
325830,31-JAN-12,30-JAN-12,Sheng,,en,184.147.131.253,gkelly000@sympatico.ca,14791980,000000122923049,5,5,,5
325831,31-JAN-12,30-JAN-12,Nathan,,en,184.147.133.86,pszarka@sympatico.ca,14796048,000000122925352,3,3,"Limit my time and yours to 1 call to resolve an issue successfully.

Focussing upon what can be done as opposed to what cannot be done would set a positive tone and lead to a speedier resolution.",5
325832,31-JAN-12,30-JAN-12,Sana,,en,70.26.240.222,fredericbisson@bell.net,14791604,000000122923465,1,1,En français svp! Pourquoi j'ai un sondage en anglais?,2
325833,31-JAN-12,30-JAN-12,Susan,,en,184.147.133.86,pszarka@sympatico.ca,14796046,000000122926345,5,4,You could have connected me to this agent first time and the outcome would have left me profoundly pleased.,5
325834,31-JAN-12,28-JAN-12,Mauricio,,en,174.89.64.117,soldbybill@sympatico.ca,14768610,000000122885054,3,2,To restore our internet to full normal service. We are still experiencing frequent interuptions to our service connection and having to close down and re-boot. This did not happen previously.,3
325835,31-JAN-12,30-JAN-12,Felix,,en,70.48.206.125,billandada@sympatico.ca,14789596,000000122922587,5,5,,5
325836,31-JAN-12,27-DEC-11,Nicholas,,fr,74.15.126.6,batouly@sympatico.ca,14373792,000000122142878,3,1,"Que vos agents respectent leur parole. Avec Bell il faut appeler 10 fois et passer au telephone 1h pour chaque appel pour resoudre une probleme. Le service a la clientele de bell est le plus mediocre que j'ai jamais connu.

Merci",1
325837,31-JAN-12,29-JAN-12,Alex,,en,65.93.214.29,weatherbee@bell.net,14788252,000000122908372,5,1,free up my email address! it has been blocked and I am unable to use it. This is a major iconvienince for me as I am trying to change providers of internet email. This is still not resolved.,3
325838,31-JAN-12,30-JAN-12,Bedre,,en,65.95.21.55,apdejong@bell.net,14789226,000000122918846,2,3,listen to  me better!!,2
325839,31-JAN-12,29-JAN-12,Dan,,en,64.229.136.40,singletons@sympatico.ca,14787348,000000122916351,4,4,,4
325840,31-JAN-12,23-JAN-12,Manel,,en,70.48.55.155,alain.lacasse@sympatico.ca,14705876,000000122757133,5,5,,5
325841,31-JAN-12,30-JAN-12,Karen,,en,64.231.153.64,hall.sakell@sympatico.ca,14792188,000000122926297,5,5,"Nothing.  Karen was knowledgeable, polite and very informative.  I had no problem communicating with her and I believe my problem has been solved.",5
325842,31-JAN-12,27-JAN-12,Jessica,,en,65.92.48.48,pmsmiley@sympatico.ca,14766962,000000122880699,5,5,,5
325843,31-JAN-12,29-JAN-12,Sweta,,en,174.88.85.182,sam.onemanshow@sympatico.ca,14787086,000000122913542,5,5,"just keep training all staff to continue providing great service,and perfect english language.",5
325844,31-JAN-12,30-JAN-12,Kristina,,fr,70.30.229.193,pierrede@sympatico.ca,14795908,000000122920181,4,4,,5
325845,31-JAN-12,30-JAN-12,Noureddine,,fr,67.68.187.228,rmartel003@sympatico.ca,14796450,000000122934042,5,5,,5
325846,31-JAN-12,30-JAN-12,Nora,,en,70.31.11.71,freda.krol@sympatico.ca,14791600,000000122932278,4,4,"Having spent 2 days in the Chat room and not getting anywhere, it was a good thing I called.  Nora solved my problem in a few minutes.",4
325847,31-JAN-12,28-JAN-12,Chat,,en,174.89.57.76,m.doernenburg@bell.net,14776156,000000122887813,4,4,,5
325848,31-JAN-12,27-JAN-12,Aaron,,en,174.95.194.120,rharris005@sympatico.ca,14767388,000000122865095,3,4,I am paying too much for the services I get am going to switch. After all the years I have delt with this company I am paying too much for the services I receive.,2
325849,31-JAN-12,28-JAN-12,Kali,,en,76.68.118.148,donghui.yang88@sympatico.ca,14773024,000000122900068,5,5,N/A,5
325850,31-JAN-12,30-JAN-12,Alicia,,en,184.147.62.8,mbforrester@sympatico.ca,14794792,000000122927915,4,5,not letting me having look for better deals they should just let me know.,5
325851,01-FEB-12,29-JAN-12,Temsu,,en,184.144.46.159,lgiacomin@sympatico.ca,14784676,000000122912550,5,5,,5
325852,01-FEB-12,30-JAN-12,Maher,,en,174.92.53.137,principe@sympatico.ca,14796010,000000122928004,3,1,,2
325853,01-FEB-12,30-JAN-12,Orlando,,en,174.92.53.137,principe@sympatico.ca,14796012,000000122919199,2,1,Service problems were not found. Lots of comments about others with same issue with same equipment but no fix provided. Unsettling that I am the only one with this common problem!,2
325854,01-FEB-12,30-JAN-12,Partha,,en,174.92.53.137,principe@sympatico.ca,14796014,000000122927615,2,1,,2
325855,01-FEB-12,29-JAN-12,Klai,,fr,174.94.120.183,yvesgermain003@sympatico.ca,14788438,000000122912171,4,4,,4
325856,01-FEB-12,28-JAN-12,Tara,,en,174.94.35.157,a.kadoury@sympatico.ca,14770638,000000122898966,5,5,,5
325857,01-FEB-12,30-JAN-12,Slah,,fr,65.92.224.74,marielle55@sympatico.ca,14794560,000000122928729,5,4,JE NE VOIS PAS,4
326388,29-JAN-12,28-JAN-12,Luis,,en,184.145.11.208,josesa@bell.net,14762868,000000122885025,4,4,"Next time, if there is someone who is fixing the internet connection please let me know so I will not try to fix the problem by myself. ",4
326389,29-JAN-12,28-JAN-12,Ruth,,en,184.144.35.36,mhowden@sympatico.ca,14776798,000000122891573,5,4,It isn't for me it is for the serviceman... I believe there should be a direct line to BELL 310 BELL for servicemen.  I cannot believe these poor guys have to sit on hold to wait for support time and time again... ,5
326390,29-JAN-12,28-JAN-12,Aswathy,,en,184.144.140.146,sdferguson@sympatico.ca,14778724,000000122888002,5,5,nothing,5
326391,29-JAN-12,28-JAN-12,Walid,,fr,174.91.233.51,fran.martel@sympatico.ca,14773564,000000122898186,4,1,,4
326392,29-JAN-12,28-JAN-12,Mohammed,,en,50.101.168.106,markose@sympatico.ca,14776468,000000122899372,5,5,Technician was extremely helpful,4
326393,29-JAN-12,28-JAN-12,Mohamed,,fr,174.91.17.200,richard_pigeon@sympatico.ca,14778158,000000122886056,4,4,,4
326394,29-JAN-12,25-JAN-12,Srinivasan,,en,174.89.58.210,lensharon.sawatzky@sympatico.ca,14736486,000000122831938,3,3,"It took a really long time...I was on the phone for at least 50 minutes....kept trying the same thing. In fairness to him, it his all occurred when we changed from performance to five 16.   Seems like bell never gets the changes done correctly...this has happened before
",3
326395,29-JAN-12,27-JAN-12,Amine,,fr,76.67.215.217,celine.j@sympatico.ca,14758374,000000122861383,4,5,,3
326396,29-JAN-12,26-JAN-12,Maher,,fr,74.14.204.191,jflarose@bell.net,14748882,000000122850778,3,5,,5
326397,29-JAN-12,28-JAN-12,Amir,,fr,50.100.105.78,d.lessard88@sympatico.ca,14772484,000000122895669,5,5,Rien de particulier.,5
326398,29-JAN-12,28-JAN-12,Oscar,,en,65.95.162.144,lehouse1936@bell.net,14775792,000000122886627,5,5,,4
326399,29-JAN-12,28-JAN-12,Justine,,en,76.68.22.16,pereira.1@sympatico.ca,14777622,000000122893116,5,5,offer possible discounts before consumers become irate and contemplate cancellation of service. I had all intentions of cancelling my service if not for the curtesy and professionalism of the operator i had spoken to,4
326400,29-JAN-12,27-JAN-12,Rym,,fr,184.145.172.177,dubois.m@sympatico.ca,14759846,000000122859547,5,5,rien,5
326401,29-JAN-12,28-JAN-12,Rudys,,en,74.15.93.249,jillybackhome@bell.net,14774836,000000122890731,5,5,nothing!,5
326402,29-JAN-12,28-JAN-12,Michael,,en,184.145.88.178,catherine.glynn@sympatico.ca,14772012,000000122892873,5,5,,5
326403,29-JAN-12,28-JAN-12,Tyler,,en,69.158.165.45,kklepsch@sympatico.ca,14775550,000000122893920,5,5,I wish when I purchase the item back then. There would have been a person like Tyler to walk me though the task. ,5
326404,29-JAN-12,28-JAN-12,Joelle,,en,70.54.63.171,ariyadasayapa@sympatico.ca,14771216,000000122890440,5,5,Waiting time on line is too long to have access to agent. ,5
326405,29-JAN-12,18-JAN-12,Rashika,,en,65.93.124.9,gajor.e@bell.net,14651464,000000122658478,2,1,"The tech that came to my residence was very good, but could not get access to internet, so I called Bell for help, he could not connect me to internet. He told me my Tool bar was not working and that I should contact Microsoft to solve my problem??Good resolution for my problem!!
My son-in-law finally got my Internet running.YYour people in India did nothing to help except to call Microsoft to sollve my problemm, Good reply!!
I expect a credit on my invoice for not having access to Internet from Jan. 15 t Jan. 27/2012",1
326406,29-JAN-12,28-JAN-12,Dorsaf,,fr,65.94.12.230,lemartinet@sympatico.ca,14775798,000000122890086,4,4,,5
326407,29-JAN-12,27-JAN-12,Claudia,,en,70.54.7.196,rob-shari-phillips@sympatico.ca,14767592,000000122870246,5,4,,4
326408,29-JAN-12,24-JAN-12,Luis,,en,76.67.66.228,rdoner@bell.net,14725508,000000122801077,1,1,Nothing was done Still doing the same thing!,1
326409,29-JAN-12,27-JAN-12,Wafa,,fr,174.92.232.178,jmontembeault@sympatico.ca,14762606,000000122867199,4,4,,4
326410,29-JAN-12,28-JAN-12,Ayesha,,en,174.92.81.94,aamartin@bell.net,14770656,000000122899168,5,5,"better connection.   It was hard to hear technician.
Please Thank and take care of Ayesha she was great. ",5
326411,29-JAN-12,28-JAN-12,Vijayashanti,,en,74.198.9.163,missmollie161@sympatico.ca,14776956,000000122900834,5,5,,5
326412,29-JAN-12,28-JAN-12,Gautham,,en,64.229.9.80,m.j.benkoe@sympatico.ca,14776162,000000122893348,4,4,Not having to call you to begin with.,3
326413,29-JAN-12,25-JAN-12,Joseph,,en,76.71.53.216,marykedoesburg@sympatico.ca,14737584,000000122818742,2,1,"timeframe was horrible. I was on the phonefor one hour with half of that time
om hold. On Jan. 28 my laptop was totally unresponsive and I had to go back to Essentials plus to restore sevice.What a financial letdown. I will belooking for a new server in the near future.",2
326414,29-JAN-12,28-JAN-12,Pamela E,,en,184.145.126.223,lynne.jenkins@sympatico.ca,14776142,000000122889477,4,4,"There is nothing you could have done better. What I would like to say is the the bell representative I dealt with was friendly, helpful and patient with me as I am not particularly computer savvy. ",4
326415,29-JAN-12,28-JAN-12,Makram,,fr,174.93.192.92,heleneetdany@sympatico.ca,14774182,000000122887851,4,4,,4
326416,29-JAN-12,25-JAN-12,Sukumar,,en,174.94.124.25,velda.blades@sympatico.ca,14742040,000000122826106,5,5,Everything was fine. Thank you very much.,5
326417,29-JAN-12,28-JAN-12,Colleen G,,en,70.50.91.67,applebycon@bell.net,14771192,000000122886201,5,4,My enquiry was handled very well.,4
326418,29-JAN-12,26-JAN-12,Priya,,en,70.55.37.3,karen.yorke@sympatico.ca,14749576,000000122845546,2,2,"Priya did her job according to your regulations.  On Jan 20'th I had called to have internet high speed activated Jan 28'th in the morning. The modem was to be sent in the mail to me...not by purolator as there is no one at this apt. to sign for a pkg during the day.
Jan 26'th I called to see when the modem had been sent, as not in my mail yet.To find out it was just sent out that day by purolator was not good. My son was coming from the city Jan 28'th to put this modem together for me. Priya did her best and called Purolator and whatelse she did, the pkg was at my door on Friday noon when I came home for lunch.Jan 28'th,opened the modem pkg.and a letter that said to be activated Jan 29'th at 5:00pm.  On the phone again and went from one technican to another and finally some brave soul activated us.The whole procedure from the beginning has been very frustrating.
However, I am up and running, and all these issues have been resolved.  Too bad the girls can't take another address for the purolator drop..or have it mailed.",2
326419,29-JAN-12,28-JAN-12,Erick,,en,64.231.176.194,jeane.jorgensen@sympatico.ca,14774690,000000122899117,5,5,"My computer expert was here to help with the installation of Windows 7, so he was able to easily give the right information to the Bell representative.  The conversation went very well.  As it did when I spoke briefly withe the representative.",5
326420,29-JAN-12,28-JAN-12,Aymen,,fr,70.52.102.146,marietteetrobert@sympatico.ca,14776402,000000122888441,5,4,,4
326917,29-JAN-12,28-JAN-12,Nix,,en,76.71.73.187,m.kandathil@sympatico.ca,14776164,000000122893681,1,1,"I was put on hold for 15 minutes. Then agent came back and said to hold foe another five minutes to get the internet agent. he came back and said i am being transferred only to find out that I as cut off  and only to be cut off. If the line was accidentally cut off, Bell could have called me back since you have my contact details. 
My issue is still not resolved.
",1
326918,29-JAN-12,25-JAN-12,Maurice,,en,70.54.34.159,family.gudmundsson@sympatico.ca,14733070,000000122833135,1,1,I could hardly understand Maurics's vocabulary. He did not address my concerns and talked in circles. Leaving me very frustrated.As a result my  cancelled mu internet service.,1
326919,29-JAN-12,24-JAN-12,Henry,,en,69.158.145.63,excel1@sympatico.ca,14718362,000000122806096,5,5,nothing,5
326920,29-JAN-12,28-JAN-12,Khan,,en,76.67.43.193,Powers77@sympatico.ca,14770566,000000122887517,5,5,,5
326921,29-JAN-12,27-JAN-12,Juan,,en,64.231.201.37,kdjh.poirier@sympatico.ca,14763320,000000122883453,4,4,The person that I spoke with probably should have checked to see if any work was being carried out in the area first before I went through all of the routine of unplugging my modem and plugging it in somewhere else. I was on the phone for about 45 minutes and the person had to call me back later to tell me there was work going on in my area. That was a long time on the phone when all he needed to do was check for work in the area.,4
326922,29-JAN-12,24-JAN-12,Elmer,,en,76.68.89.23,gary.ertel094@sympatico.ca,14718896,000000122797578,4,4,"Resolving this issue was at the end of a month long extremely frustrating experience with Bell.  It began by trying to bundle our services only to find out we could not install a dish due to obstructions at our property.  We heard nothing from Bell for over 2 weeks   and only after our repeated calls were we able to finally find out what our partially bundled service would cost.
Then a Bell tech arrived at our house on a Saturday trying to change our modem.  He said the unit we had was out dated.  He spent 2 and 1/2 hours  trying to hook up the modem blaming the problems he was having on our computer.  ""This is a Mac problem"" was heard over and over every time  he tried something new.  The second he was able to hook up to the internet he was out the door only to have the system go down as he was leaving the driveway.  

The second tech arrived 3 days latter.  He was very knowledgeable and discovered within minutes the problem was with the new modem.  He changed it only to find the second modem had a problem with it's power supply.  The third modem worked.  This second tech ran multiple tests to make sure that this modem would last and so far it has.   

I also discovered the first tech was manipulating our computer to try and solve his problems.  Fortunately this is a brand new computer with no data installed but I do not appreciate any unauthorized access to our computer.

I have nothing but praise for the second tech.  He was knowledgeable and a professional at all times.

Dealing with Bell has always been difficult but this last experience has us looking for alternatives.",1
326923,29-JAN-12,24-JAN-12,Hanen,,fr,65.93.157.158,bgirard001@sympatico.ca,14715642,000000122789703,5,5,non,5
326924,29-JAN-12,22-JAN-12,Bryan,,en,65.95.225.151,lvasu@sympatico.ca,14701890,000000122740394,1,1,"I was offered Fibe16 paqckage when I called to cancel my internet service. A technician came over (after waiting 3 days for him to make it) and told me that it's imposibile as the area does not support fiber optic.
Why was it offered then?
Tomorrow I will cancel my internet service with Bell.",1
326925,29-JAN-12,28-JAN-12,Ameer,,en,70.24.88.153,williamwright_9@sympatico.ca,14780048,000000122893721,5,5,Nothing,5
326926,29-JAN-12,22-JAN-12,Karingula,,en,70.29.35.181,ivica.b@sympatico.ca,14700414,000000122747411,1,1,"Hire competent individuals and make sure the phone lines and their grasp of the language are both adequate. I actually phoned twice, spoke to three different people, was promised by two of them callbacks that never came. They didn't even know the difference between a cold boot and a warm boot, didn't know half of the IT terms I used, hadn't a clue as to the problem or how to resolve, wanted to take over my computer (like I was going to let them do that!! particularly after being given a disclaimer that basically said that Bell was not responsible for anything). I am investigating other carriers for Internet and phone. Couldn't get worse ""service"" than this. ",1
326927,29-JAN-12,28-JAN-12,Med Waheb,,fr,65.92.220.211,michelle.bellavance@bell.net,14776876,000000122899491,5,3,,5
326928,29-JAN-12,27-JAN-12,Pau,,en,50.100.148.189,3dogs@bell.net,14756186,000000122862138,2,1,Had a hard time understanding person on phone. Which made me have to ask to repeat everything ,3
326929,29-JAN-12,28-JAN-12,Eliena,,en,184.151.63.200,terryeg@sympatico.ca,14779498,000000122900987,5,4,"Nothing more you could have done, issue was resolved.",5
326930,29-JAN-12,28-JAN-12,Jennifer,,en,67.68.38.224,Bdejager@sympatico.ca,14770402,000000122891811,5,5,"Very happy with the service.
Now I will wait and see if the changes and the prices that were given me are actually applied to my bill.
Thanks",5
326931,29-JAN-12,28-JAN-12,Gregorio,,en,174.95.97.180,gildarousseau@sympatico.ca,14773844,000000122892085,4,5,"The only one thing i would suggest that operators remember that the customer is calling for your help and if we knew everything about computers,we could fix the problem ourself. Going much slower and step by by would be perfect.
Thank you",4
326932,29-JAN-12,26-JAN-12,Adam,,en,64.229.227.25,eileenharris@sympatico.ca,14746508,000000122853672,4,5,,5
326933,29-JAN-12,28-JAN-12,Mauricio,,en,69.156.144.118,darwintracy1@bell.net,14772610,000000122900868,5,5,,5
326934,29-JAN-12,26-JAN-12,Kevin,,en,184.147.39.239,patricia.paterson@sympatico.ca,14752580,000000122843561,4,4,"Get the offer right in the first place. It took 3 phone calls to resolve the issue, which is suitable internet service for my needs, at a reasonable cost. Rep 1 misquoted the usage available with the package he changed me to. Rep 2 sold me additional usage insurance. Rep 3 waived the cost of the insurance for a year. So now I have the package I need, but I spent a lot of time getting it. Why is it that complicated? At least rep 3 accepted my comments and was able to find a solution. I should not have to make 3 calls and complain to be offered service at a reasonable cost. Are you listening Bell????",3
326935,29-JAN-12,22-JAN-12,Roy,,en,74.12.249.34,mmxx@sympatico.ca,14702660,000000122751772,4,4,The waiting time.,4
326936,29-JAN-12,27-JAN-12,Salvador,,en,174.95.182.187,popwellkckb@sympatico.ca,14766990,000000122873097,5,5,,5
326937,29-JAN-12,25-JAN-12,Jacob,,en,76.70.82.112,sdean6@sympatico.ca,14740636,000000122817028,5,4,I had to address this problem 2x before but finally received total satisfaction on the third time.,4
326938,28-JAN-12,27-JAN-12,Juan,,en,184.145.88.208,brian.morgan@bell.net,14757950,000000122869600,5,5,nothing everything was great,5
327381,31-JAN-12,30-JAN-12,Neila,,fr,174.92.168.195,michel_beaupre@sympatico.ca,14794930,000000122924688,5,4,,5
327382,31-JAN-12,30-JAN-12,Krishnan,,en,174.95.142.185,dnty191q@bell.net,14790966,000000122920657,5,5,,5
327383,31-JAN-12,30-JAN-12,Cara,,en,70.54.11.65,vic@sympatico.ca,14797918,000000122932124,4,4,Fixed the problem when I contacted Bell on January 4 2012,4
327384,31-JAN-12,30-JAN-12,Saifuddin,,en,70.26.5.108,jonn13@sympatico.ca,14793222,000000122921265,1,1,"You could have hired a Canadian, keep our money in Canada and have communication with your customers in english. Why do you keep pissing off your clients?",2
327385,31-JAN-12,30-JAN-12,Jose,,en,76.70.77.115,james.ferguson1@sympatico.ca,14792688,000000122921667,5,5,,4
327386,31-JAN-12,30-JAN-12,Carlos,,en,64.231.5.56,caroline_51@sympatico.ca,14790014,000000122931780,5,5,Nothing. Even getting past Emily was a breeze!,5
327387,31-JAN-12,30-JAN-12,Uzair,,en,70.24.162.92,tiggnduff@sympatico.ca,14797690,000000122923603,4,5,nothing,4
327388,31-JAN-12,30-JAN-12,Grace,,en,67.191.7.75,hph5@sympatico.ca,14792390,000000122921695,5,5,"None.  Operator was helpful, efficient and polite.",5
327389,31-JAN-12,30-JAN-12,Mohamed Abdelkader,,fr,207.253.233.76,genos@sympatico.ca,14791788,000000122935999,5,4,,5
327390,31-JAN-12,30-JAN-12,Rain,,en,69.159.47.241,jimbob2000@sympatico.ca,14793024,000000122921821,5,5,No Add On's Without Customer Approval,4
327391,31-JAN-12,30-JAN-12,Mohammed,,en,64.229.185.224,chris.kall@sympatico.ca,14790234,000000122922650,4,5,none,5
327392,31-JAN-12,30-JAN-12,Hugo,,en,174.94.27.172,lmacsmart@sympatico.ca,14794077,000000122925179,5,5,,5
327393,31-JAN-12,30-JAN-12,Flahi,,fr,70.30.175.126,mallaro@sympatico.ca,14794390,000000122927049,3,1,,
327394,31-JAN-12,30-JAN-12,Amine,,fr,70.30.175.126,mallaro@sympatico.ca,14794392,000000122925968,3,1,,
327395,31-JAN-12,30-JAN-12,Manel,,fr,70.30.175.126,mallaro@sympatico.ca,14794394,000000122927569,3,1,,
327396,31-JAN-12,30-JAN-12,Gustavo,,en,184.151.63.203,mdingman@bell.net,14794826,000000122927542,1,1,Where to begin is more like it. At one point in the many transfers I had from department to department I was called mr so & so and if was a name I never heard of. And go figure like our lack of service we usually receive our Internet is still not fixed. Way to fail again bell god I can't waitron leave ,1
327397,31-JAN-12,30-JAN-12,Leila,,fr,70.30.175.126,mallaro@sympatico.ca,14794396,000000122927040,3,1,,
327398,31-JAN-12,30-JAN-12,Snehalatha,,en,70.53.108.164,t.stub@sympatico.ca,14797508,000000122927806,4,4,very difficult to communicate - poor english - this is consistently frustrating - every time I have to call for support same thing happens - talk to people who can't speak english.,3
327399,31-JAN-12,30-JAN-12,Srinivasan,,en,184.151.63.203,mdingman@bell.net,14794828,000000122926728,1,1,Where to begin is more like it. At one point in the many transfers I had from department to department I was called mr so & so and if was a name I never heard of. And go figure like our lack of service we usually receive our Internet is still not fixed. Way to fail again bell god I can't waitron leave ,1
327400,31-JAN-12,30-JAN-12,Flahi,,fr,70.30.175.126,mallaro@sympatico.ca,14794398,000000122926690,3,1,,
327401,31-JAN-12,30-JAN-12,Abid,,en,76.71.52.229,rodney.pieon@sympatico.ca,14796538,000000122936272,5,5,,5
327402,31-JAN-12,30-JAN-12,Houcem,,fr,70.30.175.126,mallaro@sympatico.ca,14794400,000000122925196,4,4,"Si c'est l'appelà la centrale elle même...........oui il m'a aidé et un bon service aussi,il doit me rappeler aujourd'hui pour savoir si tout est resté correct.
mon internet ne restait pas branché.",4
327403,31-JAN-12,30-JAN-12,Jhon,,en,76.65.27.103,smcomay@sympatico.ca,14797160,000000122931552,5,5,,5
327404,31-JAN-12,29-JAN-12,Nabil,,fr,69.159.164.147,pierbis@bell.net,14786300,000000122916781,4,5,,5
327405,31-JAN-12,30-JAN-12,Mariem,,fr,174.89.215.141,jacques.lalande@sympatico.ca,14792664,000000122919021,5,5,Rien,4
327406,31-JAN-12,30-JAN-12,Niyaz,,en,67.68.139.178,handi1@sympatico.ca,14792200,000000122936172,5,5,,4
327407,31-JAN-12,30-JAN-12,Ayoub,,fr,76.64.251.198,annettecouture@bell.net,14789184,000000122930786,4,4,,4
327408,31-JAN-12,30-JAN-12,Basker,,en,64.229.239.69,lpace@sympatico.ca,14794168,000000122918175,4,3,"It was a physical resetting that was required, on site, so there was nothing else that could have been done.  They (the team) was better than I have ever had before.  ",5
327409,31-JAN-12,30-JAN-12,Dashrathan,,en,64.231.98.105,lorettafawcett@sympatico.ca,14794110,000000122919439,4,4,,5
327410,31-JAN-12,30-JAN-12,Philip,,en,67.70.152.165,dtoplis1@sympatico.ca,14791078,000000122923966,5,5,Philip was quick to understand & to fix my problem. He was A++. I suspect he's in India but he got to the point without 'fiddling around' as most of the others outsourced teckies have done in the past. ,5
327411,31-JAN-12,30-JAN-12,Henda,,fr,174.93.244.27,carnie1@sympatico.ca,14789980,000000122919292,4,4,"j'ai été satisfaite du service offert.
",5
327412,31-JAN-12,30-JAN-12,Mohamed,,fr,67.70.48.75,jarfortin.gm29@bell.net,14792748,000000122927391,4,3,"Je ne sais pas ,mais je trouve que dans ces temps-ci
cela arrive trop souvent que je perd internet.
Ça occasionne une perte de temps pour moi.",4
327413,31-JAN-12,30-JAN-12,Cindy,,en,70.49.30.27,cinjblair@bell.net,14790310,000000122932023,3,1,Fix my issue,3
327414,31-JAN-12,30-JAN-12,Sonia,,fr,67.70.48.75,jarfortin.gm29@bell.net,14792750,000000122931212,5,4,"Sais pas, mais je trouve que je perd internet trop souvent dans ces temps-ci. De plus, j'appelle assez souvent pour faire régler la vitesse avec laquelle je reçoit les ondes.",4
327415,31-JAN-12,29-JAN-12,Yathreb,,fr,70.51.58.79,lucalalonde@sympatico.ca,14784934,000000122909473,3,3,Je dois attendre ma prochaine facture de Bell pour voir si la situation sera résorbée.  Doit modifier le montant sur la facture suite à plusieurs demandes.,4
327416,31-JAN-12,30-JAN-12,Radhika,,en,70.27.182.149,gcguenther@sympatico.ca,14791768,000000122934717,4,5,,5
327417,31-JAN-12,29-JAN-12,Timothy,,en,168.244.11.1,cherylchisholm@sympatico.ca,14781664,000000122913090,4,3,"All I info was supposed to be entered on my file from a previous call but it was not. I was on my cell trying to resolve the issue for over 50 
minutes.",3
327418,31-JAN-12,30-JAN-12,Stephanie,,fr,174.93.109.131,fcadotte@sympatico.ca,14791438,000000122929889,5,5,On est satisfait.,5
327419,31-JAN-12,30-JAN-12,Dashrathan,,en,70.27.134.177,charlotte_5@sympatico.ca,14790184,000000122918332,5,5,"Nothing. Richard was brilliant, courteous and friendly. Thanks Richard !",5
327420,31-JAN-12,30-JAN-12,Asra,,en,174.91.182.90,tasha.wright2@bell.net,14797560,000000122934943,3,2,You could have figured out how to get me signed back in to bell.ca,4
327421,30-JAN-12,29-JAN-12,Kota,,en,184.145.8.248,bushey@bell.net,14781413,000000122915181,5,5,Have the exact wording in your booklet that appears on the computer screen.,5
327422,30-JAN-12,29-JAN-12,Xenia,,en,216.208.58.134,diannefeere@bell.net,14782300,000000122910390,5,5,"It was excellent, no improvement needed !",5
325858,31-JAN-12,30-JAN-12,Saranya,,en,64.231.92.215,mary.odrcich@sympatico.ca,14794674,000000122920117,1,1,TO MANY UNANSWERED QUESTIONS. FEEL THAT I HAVE TO LIVE WITH THE PROBLEM UNTIL IT IS RESOLVED. GIVEN NO IDEA WHEN IT WILL BE RESOLVED.,2
325859,31-JAN-12,30-JAN-12,Jeannette,,en,207.164.79.22,vincent_ho@bell.net,14797956,000000122919610,4,5,The whole procedure for Bell customer verification could have been even simpler to save time and make it more efficient.,4
325860,31-JAN-12,30-JAN-12,Brahim,,fr,184.144.182.64,lecinqma@bell.net,14793870,000000122932742,2,1,"Apprendre à vos gens de parler le français correctement, beaucoup de difficulté à comprendre leurs language!!",2
325861,31-JAN-12,30-JAN-12,Lorie,,en,69.157.0.222,kodiwoods@sympatico.ca,14793652,000000122927774,4,4,Still waiting for confirmation on reference number 122940123,4
325862,31-JAN-12,30-JAN-12,Mahesh,,en,64.229.186.173,lgkhoury@sympatico.ca,14793942,000000122927684,5,5,"The only problem I had was with understanding the person I was talking with.He was polite and patient and I still couldn't get what he was saying to me,it was my fault not his.",5
325863,31-JAN-12,30-JAN-12,Tom,,en,66.207.97.12,emickelown@sympatico.ca,14791258,000000122921548,3,4,I feel that the reason I was given for the late payment fee (that wasn't late) was lame at best.  I still don't understand how when I pay my bill on time I get late fees. Although he did reverse them off my account.,4
325864,31-JAN-12,30-JAN-12,Nisha,,en,70.49.24.246,brfleming@bell.net,14789796,000000122930011,5,5,,5
325865,31-JAN-12,28-JAN-12,Priyanka,,en,70.29.120.240,bledden@sympatico.ca,14771656,000000122896352,5,5,Use reps in Canada,5
325866,31-JAN-12,30-JAN-12,Jose,,en,67.70.80.241,apco.can@sympatico.ca,14789224,000000122927441,5,4,Great response & service,5
325867,31-JAN-12,27-JAN-12,Rashika,,en,207.236.175.242,rickyp3@sympatico.ca,14767492,000000122866421,3,3,there was a communication problem due to the accent of the support rep,3
325868,31-JAN-12,30-JAN-12,Mukesh,,en,207.61.57.35,zkozlowski@sympatico.ca,14798346,000000122922064,4,4,,4
325869,31-JAN-12,30-JAN-12,Afroze,,en,184.148.8.173,lynn.mcewen@sympatico.ca,14794256,000000122921019,2,1,Listen more to steps the customer has already taken to resolve the issue.,3
325870,31-JAN-12,30-JAN-12,Teri,,en,70.29.153.241,dcnnn@sympatico.ca,14790784,000000122926929,5,5,,5
325871,31-JAN-12,30-JAN-12,Gopinath,,en,65.95.184.21,mr.bigman@sympatico.ca,14795150,000000122928934,1,1,Help................you can't,1
325872,31-JAN-12,28-JAN-12,Cherine,,en,70.30.239.21,pierremercure@bell.net,14777748,000000122888842,4,4,Took quite a while but both of us were very patient and finaly resolved.,4
325873,31-JAN-12,30-JAN-12,Sudheer,,en,174.95.21.204,louis.sima@sympatico.ca,14794136,000000122932498,4,4,,5
325874,31-JAN-12,30-JAN-12,Armando,,en,70.49.72.22,jojodelafosse@bell.net,14793216,000000122935556,5,4,"Maybe more of an explaination of wlm and wl. I have a bell.net connection for mail, now I have two with the same address?  The one set up for me yesterday wlm has the same address, and I cannot put a password on it.  I am not sure if this is correct.",5
325875,31-JAN-12,30-JAN-12,Abdelalim,,fr,67.70.100.60,michel120@sympatico.ca,14794928,000000122931715,5,5,,5
325876,31-JAN-12,30-JAN-12,Souhaib,,fr,70.30.153.72,alaincote_603@sympatico.ca,14788926,000000122923920,5,3,rien,3
325877,31-JAN-12,29-JAN-12,Jacqueline,,en,174.93.215.248,yihufan@sympatico.ca,14788384,000000122914217,5,4,It's better to tell me the money I have to pay for the moment and also for the future,4
325878,31-JAN-12,30-JAN-12,Amine,,fr,174.93.149.133,carole.daniel@bell.net,14790008,000000122925455,5,5,"rien de plus, la réponse à été claire et précise, j'ai par contre un commentaire qui n'a rien à voir avec mon appel d'hier, QUAND Bell se décideras-t-elle à changer le ....de soucoupe pour le service de télé. car ou j'habite je ne peux et ne veut de cette soucoupe pour la télé. laise et encombrante, j'espère que ce sera pour bientot et que j'en serai informée. Merci.",4
325879,31-JAN-12,30-JAN-12,Christine,,en,64.56.229.20,ernestine.neadow@sympatico.ca,14791314,000000122926700,,4,There is'nt emough room here to tell you what you could've done better.,1
325880,31-JAN-12,30-JAN-12,Sarra,,fr,69.159.117.147,real.allaire4@bell.net,14796256,000000122922913,4,4,Rien de plus car mon problème a été résolu,5
325881,31-JAN-12,30-JAN-12,Anis,,fr,69.156.73.38,augustine583@sympatico.ca,14789320,000000122926023,5,5,Avec Anis rien de plus...représentant hors du commun...,4
325882,31-JAN-12,27-JAN-12,Lokeswaran,,en,184.145.34.128,danielselliah@sympatico.ca,14759088,000000122861918,5,5,Bell services are improving day by day.  One day is better the other.  Keep this momentum.,5
325883,31-JAN-12,29-JAN-12,John,,en,184.144.9.167,mlcrisis@sympatico.ca,14785670,000000122912047,5,5,Better phone connection.  Hard to hear sometimes,4
325884,31-JAN-12,30-JAN-12,David,,en,70.55.209.116,tibrincahill@sympatico.ca,14797688,000000122925200,5,5,,5
325885,31-JAN-12,30-JAN-12,Justine,,en,76.70.110.138,jacques.bureau@sympatico.ca,14792660,000000122926741,3,3,"Who cares about your surveys. You keep screwing with the bills. You're really good at appologies, then you screw up the next bill. You are the only company that I have to keep close tabs on to see what you messed up on with the next bill.
You are a big company (too big) your staff is only as good as the phone call itself. Once you hang up, the problem is handed to a monkey and another problem is created. Put that monkey back on the tricicle (keep him off the computer) and stop with all these stupid surveys. They don't change a thing. If I were a richer man I would get all my services from other suppliers.",1
325886,31-JAN-12,30-JAN-12,Nelly,,en,76.67.48.206,l.keyes@bell.net,14793722,000000122933624,2,1,Probably referring the query to a more senior person,1
325887,31-JAN-12,30-JAN-12,Kyle,,en,64.229.64.43,ecocch@sympatico.ca,14791144,000000122922107,3,3,"To be honest I have to say that in the last year or so (I have been a customer of Bell for over 44 years) I have felt the need to contact Bell re some discrepancy or other on my bills.  I am finding this very frustrating because the verbal agreements I make at the time never seem to be carried out as explained to me and thus, I need to call almost every month.  Most frustrating is the fact that some of the people you have working for you are very hard to understand and this makes matters even worse.  I hope this gets rectified soon.",3
325888,31-JAN-12,30-JAN-12,Cristian,,en,174.88.55.225,sherrymaclean@bell.net,14797062,000000122920279,4,4,,5
325889,31-JAN-12,30-JAN-12,Estephania,,en,67.71.156.220,bethbill@sympatico.ca,14789558,000000122922860,5,5,"Excellent Serviceman He came on time, replaced wires etc, was very knowledgeable and polite and wore shoe covers while inside the house.  I am very pleased with this service call.",5
325890,31-JAN-12,30-JAN-12,Kristen,,en,174.95.91.116,porterweyrr@sympatico.ca,14795980,000000122927273,5,5,,5
325891,31-JAN-12,30-JAN-12,Josue,,en,65.94.112.18,rcoughlin@sympatico.ca,14796232,000000122924574,5,5,The customer care rep had to call back when our connection went bad. i don't know whether the problem was on your end or mine,5
326421,28-JAN-12,27-JAN-12,Ayesha,,en,174.95.26.67,adaforsyth@sympatico.ca,14756618,000000122880851,5,5,Nothing.  Any time I have called your people have been wonderful.  Ayshea did a great job.  Thank you.,5
326422,28-JAN-12,27-JAN-12,Jonathan,,en,174.95.137.25,silta@sympatico.ca,14768422,000000122861184,2,3,Service rep did not listen,2
326423,28-JAN-12,24-JAN-12,Atoiya,,en,70.27.17.231,bruster1119@bell.net,14716034,000000122787035,5,5,,4
326424,28-JAN-12,26-JAN-12,Samuel,,en,67.71.44.66,pops@bell.net,14752994,000000122841622,4,5,The man who worked with me on this problem was infiatelt patient with me and took the time to clearly understand the problem. The solution he recommended worked perfectly and quickly. The only critisism was that a lack  of clear enunciation prevented me from understanding the specific command he requested me to enter - after finally spelling the command we were under way again - I appreciate his help very much.,5
326425,28-JAN-12,27-JAN-12,Krishnan,,en,174.88.217.169,finniganmk@sympatico.ca,14760438,000000122874105,5,5,,5
326426,28-JAN-12,27-JAN-12,Anthony,,en,70.30.62.133,boots64@bell.net,14757854,000000122871660,4,3,"There seems to be a complete disconnect of information sharing\communication between departments. I have recently signed up for preauthorized payments and now I find myself rethinking this decision because of , what I feel is a huge communication disconnect between the different departments within your organization.",2
326427,28-JAN-12,26-JAN-12,Med Waheb,,en,70.24.199.159,mincydumpling1@sympatico.ca,14751618,000000122838074,3,4,the first customer care representative kept refering to my conjoint as Monsieur Brian. This is way to familiar and disrespectful! I suspect this is a policy that Bell needs to seriously consider!,1
326428,28-JAN-12,27-JAN-12,Michael,,en,65.92.48.155,milkman93@sympatico.ca,14765554,000000122861180,5,5,"Nothing - the person I spoke with was knowledgeable, friendly and provided insight into how to complete the modem replacement.  Perfect!",5
326429,28-JAN-12,27-JAN-12,Mamta Tank,,en,70.48.239.171,williammclay9@sympatico.ca,14769986,000000122874173,4,4,,4
326430,28-JAN-12,27-JAN-12,Yousri,,fr,67.68.253.87,richardc01@sympatico.ca,14767458,000000122871195,5,4,,1
326431,28-JAN-12,27-JAN-12,Steph,,en,67.68.169.43,marionhd@sympatico.ca,14764954,000000122865021,5,5,BETTER SOUND ON PHONE LINE,5
326432,28-JAN-12,27-JAN-12,Deo,,en,70.31.126.207,ewigley@bell.net,14760285,000000122872808,1,1,"I am not a whiz on my pc. I was just trying to find out if I had enough bites for Skype that I am now using.
The first young man was so nice Tyler,
he made sure I had all I needed, he said he would put me on to a tec. to help me see it on line, as I tried and forgot my pass word.
anyway I got Suresh, he started of ok then when what me told me kept coming up an error about three times, he started getting annoyed with me, pauses and deep breathing, but to be fair to him I could not seem to get it, so I just said I would try another time. I still would not change from bell, We have been with you from 1969 when we came to Canada, thank you for letting me rant. Ena Wigley",5
326433,28-JAN-12,27-JAN-12,Amy,,en,70.27.11.18,sj.barber@sympatico.ca,14768480,000000122872656,4,4,Reduce the wait time while reading our file.,5
326434,28-JAN-12,27-JAN-12,Merly,,en,70.50.24.112,maura.bolger@sympatico.ca,14765128,000000122880023,5,5,,5
326435,28-JAN-12,27-JAN-12,Robert,,en,174.88.122.160,clefebvre8@bell.net,14758712,000000122878757,5,5,EVERYTHING WAS DONE TO MY SATISFACTION,5
326436,28-JAN-12,25-JAN-12,Lor,,en,174.93.84.56,dalemacaulay@sympatico.ca,14731842,000000122821130,5,4,,4
326437,28-JAN-12,24-JAN-12,Steph,,en,174.91.76.169,kiddy@bell.net,14721684,000000122796210,5,5,,5
326438,28-JAN-12,27-JAN-12,Aaron,,en,70.54.112.226,skaterberg@sympatico.ca,14768496,000000122874746,5,5,I had to call in to get an english speaking person - Aaron.  The lady I talked to on the phone in Customer Service didn't understand very much of what I said.  Thank goodness when I called in again I called Tech support instead and Aaron answered the call.  It was great being able to talk to him,5
326439,28-JAN-12,26-JAN-12,Edwin,,en,69.156.30.188,wisehb@sympatico.ca,14755868,000000122848046,5,5,"I was completely satisfied ,",5
326440,28-JAN-12,27-JAN-12,Edward,,en,174.92.86.192,michael_mccarthy@sympatico.ca,14765432,000000122867227,4,2,,5
326441,28-JAN-12,15-JAN-12,Arthur,,en,65.94.98.43,avillani@sympatico.ca,14612470,000000122575417,5,5,nil,4
326442,28-JAN-12,21-JAN-12,Manuel,,en,184.146.166.135,trace.webster@bell.net,14696490,000000122722347,5,5,provided instructions on how to email internet links,5
326443,30-JAN-12,12-JAN-12,Tammitha,,en,65.92.156.150,gary.shpak@sympatico.ca,14580404,000000122515809,3,1,Try to convey to the upper management that Bell's reputation is below dirt.  ,1
326444,30-JAN-12,29-JAN-12,Alex,,en,70.52.164.163,h.dorman@sympatico.ca,14783288,000000122913935,5,5,,5
326445,30-JAN-12,29-JAN-12,Walid,,fr,67.68.185.10,gil3@sympatico.ca,14783110,000000122914984,5,5,rien,5
326446,30-JAN-12,29-JAN-12,Nathan,,en,70.48.162.232,soupbone@bell.net,14787456,000000122913673,5,5,,5
326447,30-JAN-12,28-JAN-12,Geetha,,en,74.15.98.124,pamelao7@sympatico.ca,14777500,000000122898468,5,4,"Language barrier which was really frustrating for me as a customer.  Although he was very friendly, and solved the issue it took some time for me to figure out what he was saying.",4
326448,30-JAN-12,29-JAN-12,Manoranjith,,en,174.95.62.129,rbetz@sympatico.ca,14786556,000000122917104,4,5,The gentlemen seemed a little frustrated that I couldn't give him the correct password and your system was down to assign a new password.  ,5
326449,30-JAN-12,29-JAN-12,Diego,,en,70.30.172.102,zigzagmlt@sympatico.ca,14788484,000000122906305,5,5,"When I called the second time, I pressed 2 for service in English. The associate with whom I spoke was unable to respond to me in English; I am bilingual,so that was not the issue. I hope that your employees have access to second-language training that will enable them to better serve your clients. 

Have a great day!
",5
326450,30-JAN-12,29-JAN-12,Vincent,,en,216.191.44.99,awboll@sympatico.ca,14780966,000000122906054,4,3,,4
326451,30-JAN-12,29-JAN-12,Aymen,,fr,65.94.24.249,alain.belanger006@sympatico.ca,14780622,000000122914433,1,1,J'ai souvent des problemes avec vous et vos conseillers disent d'enlever les filtres et d'autres les remettres. Je suis très décu et pas du tout satisfait.,2
326452,30-JAN-12,29-JAN-12,Priya,,en,70.52.152.239,denisecable@sympatico.ca,14782248,000000122908403,5,4,"It is unfortunate with Bell that any improvements to your system are not volunteered, only upon issuing a complaint or concern are improvements made available.",3
326453,30-JAN-12,29-JAN-12,Pradheep Kumaar,,en,184.147.23.26,witchy@bell.net,14788300,000000122915436,5,5,,5
326454,30-JAN-12,29-JAN-12,Leni,,en,70.26.40.244,beemer1@sympatico.ca,14781088,000000122906969,4,5,don't know,5
326455,28-JAN-12,27-JAN-12,Sabha,,en,70.49.83.215,judi.fett@sympatico.ca,14763024,000000122873345,2,1,"Acquaint the staff with all the parameters necessary, including outgoing port,  to connect a Google tablet successfully with your e-mail.",3
326939,28-JAN-12,16-JAN-12,Ravi,,en,184.151.63.181,gary.stevenson@sympatico.ca,14624484,000000122614419,5,5,"I got my problem resolved in a matter of a few minutes.  That was very quick , and productive in short time compared to the time before when i had to call for help.  Ravi just took control of my computer, seen what my problem was, and resolved it. As long as you have honest technicians accessing my computer . ",5
326940,28-JAN-12,27-JAN-12,Eddy,,en,74.14.60.72,w.minish@sympatico.ca,14769866,000000122881889,5,5,"The only thing that detracted from the pleasure of doing business was my difficulty in understanding some voices on the telephone.  I'm sure that it was worse for the technician,(Eddy)with whom I was speaking.
Bill",4
326941,28-JAN-12,27-JAN-12,Yves,,fr,174.88.64.183,mauricetessier1@sympatico.ca,14765138,000000122870769,4,4,,4
326942,28-JAN-12,27-JAN-12,Serina,,en,174.94.49.23,noushin@bell.net,14766278,000000122878588,5,5,,5
326943,28-JAN-12,26-JAN-12,Melissa,,fr,74.15.118.237,hfeel@sympatico.ca,14748058,000000122855936,5,5,"Espérant que la durée d'attente serait moins. Mais malgré la durée, je suis content dêtre avec BELL.",5
326944,28-JAN-12,27-JAN-12,Shashank,,en,184.147.228.108,k.oschipok@sympatico.ca,14763142,000000122872983,4,4,,5
326945,28-JAN-12,27-JAN-12,Samantha,,en,70.52.145.90,nsandy@sympatico.ca,14766294,000000122871662,5,5,"Maybe the long chain of recorded computerized voices before I got to Samantha.  She was super, but getting to her took too much time. There was an interim step with Randy, who was also great, but to get to Randy, there were several layers of computerized voices.   Why can't you direct the customer immediately to customer service with a special number to avoid this delay?  I know with millions of people calling in, Bell has tried to find the quickest way using technology and person power.  Still, the customer is often frustrated by being put on hold with blaring music and computerized commands. Maybe that's asking too much in the digital age to get a real person on the first dial and not a robot. Maybe I'm asking the impossible. ",5
326946,28-JAN-12,26-JAN-12,David,,en,99.224.131.89,gwendave@sympatico.ca,14747782,000000122840631,1,1,One dept confirmed important information which took a total of approx 40 minutes (incl waiting on hold for an agent). I was then transferred to a second dept who told me (after another 20 mins)that the information I received from the first agent was completely wrong. ,1
326947,28-JAN-12,11-JAN-12,Amine,,fr,76.67.164.227,acouture_5@sympatico.ca,14562764,000000122491559,5,5,Tout était très bien!,5
326948,28-JAN-12,26-JAN-12,Chad,,en,174.91.66.188,jcoolican@sympatico.ca,14748688,000000122850254,4,4,"I am not sure why I was transferred to so many people (3).  I stated very clearly each time I spoke to someone what the purpose of my call was about.  Each one thought they could help me, but I'm sure they must have had some clue that they were not the right person or dept.
I prefer this type of correspondence to getting a phone call from Bell.
",4
326949,28-JAN-12,27-JAN-12,Alexandra,,en,74.12.121.97,j.s.mac7bgcc@sympatico.ca,14761950,000000122883827,5,4,,4
326950,28-JAN-12,26-JAN-12,Karen,,en,70.26.8.224,neyerca@sympatico.ca,14752144,000000122843803,1,1,"I booked an appointment for a technician on Friday from 12 to 6, waited at home all day, and the technician never arrived.  Called on Saturday to rebook the technician, booked for before 12 noon on Sat. Technician still didn't come.  Called again to see what happened, and was told the appointment was rescheduled to 12 to 6 on Saturday and no-one called to notify me.  It is now 4:43 pm on Saturday, and I am still waiting.  Hoping the technician is here soon.

So the one thing you can do to improve service - come when you say you are going to come.",1
326951,28-JAN-12,27-JAN-12,Denice,,en,174.91.130.100,chris.gal@sympatico.ca,14758540,000000122861384,5,5,Nothing - Denice was fantastic to deal with.  Wish all your reps were like her.,5
326952,28-JAN-12,27-JAN-12,Makram,,fr,76.69.223.78,bruno.charest@sympatico.ca,14758022,000000122867279,1,1,Ne pas me raccrocher la ligne au nez,1
326953,28-JAN-12,27-JAN-12,Mohamed,,fr,69.156.130.67,andre.wellman@sympatico.ca,14756984,000000122869751,5,5,Je suis très satisfait des réponses reçues de Mohamed,5
326954,28-JAN-12,27-JAN-12,Pamela,,en,174.93.36.243,dsteven@sympatico.ca,14759808,000000122866059,5,5,Nothing.  Pamela was GREAT.,5
326955,28-JAN-12,25-JAN-12,Jonathan,,fr,70.51.145.173,claudine015@sympatico.ca,14731522,000000122822289,4,5,,4
326956,28-JAN-12,27-JAN-12,Brenda,,en,184.147.34.68,larhagadorn@bell.net,14763756,000000122879788,5,4,,5
326957,28-JAN-12,27-JAN-12,Arun,,en,64.231.152.178,ceejays@sympatico.ca,14758364,000000122859710,1,1,Hire agents who speak English. This man was incomprehensible. ,1
326958,28-JAN-12,27-JAN-12,Maurice,,en,69.159.3.127,pietrasiak@sympatico.ca,14752898,000000122858575,4,4,,4
326959,28-JAN-12,27-JAN-12,Haricharan,,en,70.54.53.125,rneath@sympatico.ca,14767584,000000122884042,4,4,"Knowing when the issue might be fixed. 

Some type of time frame rather than not knowing at all when it would be fixed.

",4
326960,28-JAN-12,27-JAN-12,Daniel,,en,65.92.78.23,janispr@sympatico.ca,14762140,000000122860748,3,2,Since I was asking about a scam where they the caller was saying that they were calling from Bell I would have thought the agent might have shown more concern instead of referring me to my local police.,3
326961,28-JAN-12,27-JAN-12,Selene,,en,184.144.44.148,johnwarner@sympatico.ca,14762814,000000122862984,5,4,Not increase the charge for a service part way through a contract that has already established a price for the service for the contract period.,2
326962,28-JAN-12,27-JAN-12,Jamie,,fr,174.88.160.2,mitrax@sympatico.ca,14765622,000000122873432,5,5,,4
326963,28-JAN-12,27-JAN-12,Justin,,en,50.101.253.229,tsoukalasa@bell.net,14769530,000000122877738,5,5,nothing for now.,5
326964,28-JAN-12,16-JAN-12,Gabriela,,en,76.66.85.137,dorothy.king006@sympatico.ca,14623544,000000122597972,2,1,,3
326965,28-JAN-12,26-JAN-12,Jude,,en,64.134.190.3,ken071@sympatico.ca,14749726,000000122855646,5,5,,4
326966,28-JAN-12,27-JAN-12,Elsy,,en,67.70.44.70,chickadeetrees@sympatico.ca,14758514,000000122883863,3,2,"Had a call back from another tech person, as I was told that I would.",3
326967,28-JAN-12,27-JAN-12,Sofiene,,fr,70.29.201.99,raghida.bitar@sympatico.ca,14767152,000000122868449,4,4,,4
326968,28-JAN-12,27-JAN-12,Sukanya Mukherjee,,en,174.88.23.156,raymondremillard@sympatico.ca,14767242,000000122884023,5,5,THE PERSON I TALKED TO HAD A VERY BAD ACCENT AND WAS HARD TO UNDERSTAND,4
326969,28-JAN-12,27-JAN-12,Denys,,en,74.14.67.53,helen.terpstra@sympatico.ca,14761482,000000122884205,5,5,N/A,4
326970,28-JAN-12,27-JAN-12,Jose,,en,65.93.88.101,kcorris@sympatico.ca,14763312,000000122861739,5,4,,5
326971,28-JAN-12,27-JAN-12,Henia,,fr,65.94.64.29,karengozlan@sympatico.ca,14763218,000000122867862,5,4,,4
326972,28-JAN-12,27-JAN-12,Cara,,en,74.15.35.112,snider44@bell.net,14768583,000000122880589,4,4,,5
326973,28-JAN-12,27-JAN-12,Sofien,,fr,69.156.170.135,pauline.lafortune@sympatico.ca,14766650,000000122884709,5,5,Tout a été très bien fait. ,5
327423,30-JAN-12,29-JAN-12,Sabrine,,fr,70.55.211.64,jocharest@bell.net,14784034,000000122908745,3,4,"Réduire le temps d'attente pour répondre au client.
Réduire le délai pour résoudre plus rapidement le problème du client.",2
327424,30-JAN-12,29-JAN-12,Lorrey,,en,64.231.189.195,lima.metro@sympatico.ca,14784708,000000122912392,5,5,"Your tech support man,Howard, provided clear, concise resolution to my problem. he further identified how I could utilize WiFi on my computer. Hire more Howards.

",5
327425,30-JAN-12,29-JAN-12,Duncan,,en,69.159.72.169,ejenkin_46@sympatico.ca,14782546,000000122905926,5,4,Nothing I can think of,4
327426,30-JAN-12,29-JAN-12,Gopi,,en,65.95.4.179,bdebosky@sympatico.ca,14781066,000000122909755,5,5,,4
327427,30-JAN-12,29-JAN-12,Iris,,en,99.239.80.23,jlucarelli@sympatico.ca,14783972,000000122912704,3,1,The one and only is not to keep your clients on the phone for a long period of time.  People have busy lives and schedules and cannot wait for a question to be answered by keeping them on hold.,1
327428,30-JAN-12,29-JAN-12,Rebeca,,en,70.51.158.91,lmccoll@sympatico.ca,14784828,000000122912625,2,5,"The customer care representative was rude.
There seemed to be a language barrier.  It would be nice when dealing with technical issues if there was not a language barrier.",3
327429,30-JAN-12,29-JAN-12,Evangeline,,en,70.52.200.173,rsandcs@sympatico.ca,14786938,000000122913046,4,4,"When I logged into my Bell account there was a promotion that would save me over $100.00 per month.  When I contacted Bell I was informed that this offer is not for existing customers!  If you can make an offer, it should be for anyone and I should not have to go through Customer Loyalty to get it.",4
327430,30-JAN-12,29-JAN-12,Tyler,,en,174.92.112.17,tgagnon@bell.net,14787834,000000122912905,5,5,Nothing he was excellent,4
327431,30-JAN-12,28-JAN-12,Vijay,,en,76.70.91.194,michael.gurney@sympatico.ca,14776814,000000122894198,5,4,,5
327432,30-JAN-12,27-JAN-12,Jessica,,en,76.64.198.212,brentlowe@sympatico.ca,14757938,000000122866822,5,5,,5
327433,30-JAN-12,25-JAN-12,Vijay,,en,74.12.181.72,mwcuthbert@sympatico.ca,14738384,000000122815761,5,5,n/a,5
327434,30-JAN-12,29-JAN-12,Vijay,,en,76.66.126.141,suzan_kleniewski@sympatico.ca,14787626,000000122908837,5,5,,4
327435,30-JAN-12,27-JAN-12,Khan,,en,70.51.88.124,rmherder@sympatico.ca,14767576,000000122866913,4,4,nothing,4
327436,30-JAN-12,26-JAN-12,Bobbie-Jo,,en,174.91.158.14,dgryfe@sympatico.ca,14746000,000000122844695,3,4,I was cut off from the call twice and had to call back a third time before the issue was resolved.,4
327437,30-JAN-12,19-JAN-12,Jude,,en,184.146.143.43,lauriandjason@bell.net,14667812,000000122693532,1,1,Solve my continuing issues,1
327438,30-JAN-12,29-JAN-12,Lorrey,,fr,70.55.167.90,jocepica@sympatico.ca,14784032,000000122910029,5,5,tout était parfait,5
327439,30-JAN-12,29-JAN-12,Jose,,fr,76.69.186.23,jacquesbel@sympatico.ca,14783624,000000122908747,5,5,,5
327440,30-JAN-12,29-JAN-12,Ravi,,en,50.101.137.106,elong.msc@sympatico.ca,14782592,000000122912796,4,4,,3
327441,30-JAN-12,04-JAN-12,Ashwini,,en,216.208.81.94,greers@sympatico.ca,14478622,000000122336223,2,3,"Internet to slow, I keep getting kicked off",3
327442,30-JAN-12,29-JAN-12,Joan,,en,70.29.4.2,rosemangone@sympatico.ca,14786886,000000122913380,5,4,,4
327443,30-JAN-12,28-JAN-12,Abir,,fr,69.159.130.186,andre.lise@bell.net,14771016,000000122885934,3,2,Me communiquer au premier appelle le nouveau nom de domaine auquel ont m'inscrivait. Je n'aurait pas eu besoin de faire un deuxième appel à vos bureau et de recommencer ma communication avec tout mes contacts les avisants de ma nouvelle adresse.,4
327444,30-JAN-12,28-JAN-12,Med Anouar,,fr,69.159.130.186,andre.lise@bell.net,14771018,000000122887748,5,5,,4
327445,30-JAN-12,29-JAN-12,Mohammed,,en,70.29.4.2,rosemangone@sympatico.ca,14786888,000000122909017,3,3,"Be clear on what is offered (in my case a new modem) Was told it would cost $19.95 only to be told on the next call that I was eligible for a new modem for free!  In addition, why don't you advise your clients that new and better technology is available to them? I have had same modem since signing up for Sympatico and according to what I was told, I should have upgraded long ago and saved myself money on a DLink and a technician's fee to install.",3
327446,30-JAN-12,29-JAN-12,Moez,,fr,70.26.191.217,rsilverman@sympatico.ca,14786946,000000122914343,5,5,Me donner la réponse à mon problème depûis des années..C'est la première fois que je règle mon problème,5
327447,30-JAN-12,29-JAN-12,Chirine,,fr,174.89.183.197,martin.lap@sympatico.ca,14785262,000000122909121,2,1,"Quand j ai fait monter mon internet a 10, on m a dit que sa me coutais pas plus chere. Et une fois ma facture recus, on m a charger plus chere. Et la fille a qui j ai parler n a pas pu rien faire. Je trouve sa plate de la part de Bell de dire des choses au telephone et une fois la facture arriver s est pas la meme chose. Je commence a etre tanner de ce genre de probleme et je pense serieusement a changer de compagnie si rien ne ce regle au plus vite. J ai fermer mon telephone maison pour que ma facture coute moin chere et je vois que je paie la meme chose, car bell n a pas garder sa promesse sur les taux qu on m a donner.",2
327448,30-JAN-12,29-JAN-12,Edgar,,en,76.70.108.147,mrkormac@bell.net,14785774,000000122910157,5,5,,5
327449,30-JAN-12,28-JAN-12,Vikram Aditya,,en,50.101.48.98,jpreston@sympatico.ca,14775144,000000122896372,4,4,,4
327450,30-JAN-12,29-JAN-12,Stanley,,en,70.26.235.108,letourneau@sympatico.ca,14784670,000000122915440,4,4,,3
327451,30-JAN-12,27-JAN-12,Cherif,,fr,184.144.167.147,grosdaillon@bell.net,14761220,000000122863504,5,5,,5
327452,30-JAN-12,29-JAN-12,Elijah,,en,76.67.18.67,morrice.berry@sympatico.ca,14785742,000000122907272,5,5,,5
327453,30-JAN-12,29-JAN-12,Jamie,,en,184.146.166.198,venesplace@sympatico.ca,14788134,000000122916015,4,4,"I do not like that they think they have to sync with my computer, when I say I am capable to follow directions, they should move on and not insist to join into my computer.",1
327454,30-JAN-12,27-JAN-12,Jordan,,en,99.231.170.139,adrienne.knowlton@sympatico.ca,14756670,000000122884945,3,2,,3
327455,30-JAN-12,27-JAN-12,Alonia,,en,76.67.9.224,mike.bursztejn@sympatico.ca,14765502,000000122866493,4,4,"1. I was not told I would not have internet service for a day.
2. I was not told that the technician may require entrance to my suite.",4
327456,30-JAN-12,29-JAN-12,Philip,,en,174.91.8.94,gary.parkinson@sympatico.ca,14783020,000000122907676,3,3,,5
327457,30-JAN-12,28-JAN-12,Saliou,,fr,67.68.180.89,mauricelauz@sympatico.ca,14776600,000000122888664,5,5,"Rien. J'ai été totalement satisfait.
Merci",5
327458,30-JAN-12,29-JAN-12,Med Salah,,fr,174.88.244.111,ginette.davidson@sympatico.ca,14783126,000000122914449,5,5,"rien, j'ai été très bien servie et on a répondu à toutes mes attentes",5
327459,28-JAN-12,27-JAN-12,Skander,,fr,67.68.210.10,yvonguevremont@sympatico.ca,14770256,000000122882665,5,5,,5
327460,28-JAN-12,26-JAN-12,Reina,,en,74.15.26.85,jpclark@sympatico.ca,14749312,000000122849148,4,4,,3
327461,30-JAN-12,29-JAN-12,Sarah,,en,184.145.109.135,mike.desroches@sympatico.ca,14785570,000000122912339,5,5,none,5
325892,29-JAN-12,27-JAN-12,Khalil,,fr,70.48.188.141,lion418@sympatico.ca,14764068,000000122859575,4,4,,4
325893,29-JAN-12,27-JAN-12,Noureddine,,fr,76.67.216.42,philippe.g@sympatico.ca,14766820,000000122868798,2,3,"Les réponses étaient vagues.  Je n'avais pas accès à internet.  On m'a ré.pondu qu'il y avait une panne à St-Hubert, ce que je comprends très bien.  Mais on m'a dit que la panne devait être résolue à 13 heures alors qu'il était 13:08, mais que ça pouvait revenir seulement le lendemain et en attendant, débrancher et rebrancher le modem de temps à autre.  C'était trop flou, surtout que j'ai besoin de ma connexion pour travailler.  J'aurais préféré qu'on me réponde «il y a une panne à St-Hubert et ce sera réglé d'ici à demain». ",3
325894,29-JAN-12,28-JAN-12,Marc,,fr,174.88.85.252,simard.major@sympatico.ca,14778900,000000122890376,5,5,,5
325895,29-JAN-12,27-JAN-12,Yosimar,,en,174.93.219.27,marc.besso@sympatico.ca,14764748,000000122865525,3,2,Give more specific recommendations,4
325896,29-JAN-12,26-JAN-12,Gunson,,en,184.147.5.44,gordf_7@sympatico.ca,14747604,000000122846920,4,4,,5
325897,30-JAN-12,28-JAN-12,Ever,,en,174.88.41.232,r.sierechon@sympatico.ca,14777942,000000122889385,1,3,"You guys have big balls to ask questions like this. Why are we paying premium dollars for services when Bell only pays those Afghan F%^$@ peanuts?? Bell guys were here on Saturday working 3 houses down. I live in a town home condo and there are 4 units attached were I live. The Bell guys that were here working at my neighbors place disconnected my internet, this has previously happened approximately 20 times over the past few years. Bell should have records of all the calls. I noticed once again that my internet was not working so as previously I called Bell and lo and behold, I got an asshole in Afghanistan or wherever. I told him what had happened and that the Bell guy that did this just left 15 minutes earlier, this bum had the balls to basically call me a liar and told me there was no Bell guy here that morning. Now you tell me,the Bell guy parked in front of my home on the street so obviously I did see him, but how can an idiot that sits at a rock not a desk in Afghanistan see who is at my place in Canada. After 20 minutes and finally speaking with one of your normal people, I was told that a service guy would be at my place in the afternoon. The guy that finally came out around 5 pm did an excellent job. I don't even know why I answer questions from you guys like this, you absolutely do not give a fuck.",1
325898,30-JAN-12,29-JAN-12,Mehdi,,fr,67.68.217.220,bencam@sympatico.ca,14781130,000000122915506,5,5,Merci!,3
325899,30-JAN-12,29-JAN-12,Anis,,fr,76.65.88.83,cliff.d@sympatico.ca,14781802,000000122907631,4,1,cela ne relevait pas de votre compétence. On m'a référée à un autre endroit.,5
325900,30-JAN-12,25-JAN-12,Mehdi,,fr,184.148.246.164,richard.desjardins2@sympatico.ca,14739796,000000122825587,5,4,,5
325901,30-JAN-12,29-JAN-12,Reuben,,en,76.71.53.216,marykedoesburg@sympatico.ca,14785294,000000122907958,,3,"Since Essentials plus was too much money for my budget I reqyested to go back  to Basic service.
athat program messed up my computor so I am now forced to go back to Essentials plus. I will have to look for another server.",1
325902,30-JAN-12,25-JAN-12,Kathy,,en,70.52.219.106,daniel_nicholson@sympatico.ca,14731900,000000122831378,5,5,It  was  a good  experiance,4
325903,30-JAN-12,28-JAN-12,Mohamed,,fr,70.29.202.76,macovoz1@sympatico.ca,14776202,000000122889389,2,1,,2
325904,30-JAN-12,27-JAN-12,Malek,,fr,184.146.240.150,nord-berr@bell.net,14766232,000000122864095,5,5,Encourager le personnel concerné en lui accordant davantage de confiance et d'autonomie pour la prise de décision et d'initiative mutuellemennt bénéfique. ,5
325905,30-JAN-12,27-JAN-12,Mohamed Ali,,fr,184.146.240.150,nord-berr@bell.net,14766234,000000122877733,5,5,,5
325906,30-JAN-12,29-JAN-12,Mohamed,,fr,64.231.236.244,yves.robillard@sympatico.ca,14788434,000000122906684,5,5,,5
325907,30-JAN-12,29-JAN-12,Saifuddin,,en,174.88.80.233,archadom@bell.net,14780896,000000122908711,3,3,The lack of internet connection (red light on router) was fixed - but without explanation of cause - has it gone away? - or will it return? - there was mention on an outstanding work order on our number - no reply as to what it was for - there was mention of some work order for April 11 - no reply as to what it was for - there was a statement that I would be called back at 9 that evening to review status - there was no call - summary problem has gone away but answers and follow up were MIA,2
325908,30-JAN-12,29-JAN-12,Manel,,fr,174.89.217.226,maayouf@sympatico.ca,14785042,000000122905462,5,5,Tout était parfait avec la conseillère. ,5
325909,30-JAN-12,26-JAN-12,Tine,,en,69.157.155.26,girosan@sympatico.ca,14747504,000000122836839,5,5,nothing,5
325910,30-JAN-12,29-JAN-12,Duncan,,en,174.95.207.26,miwanek@sympatico.ca,14785648,000000122908662,4,4,,4
325911,30-JAN-12,29-JAN-12,Julio,,en,76.67.101.224,rosa_edgur@sympatico.ca,14786872,000000122906422,5,5,keep up,5
325912,30-JAN-12,29-JAN-12,Loyda,,en,76.64.76.219,cowier@bell.net,14781866,000000122910035,5,2,"Loyda was excellent and had fixed the problem; however, the problem came back shortly after we had completed our call with her. We still have only intermitant internet and email and will be calling again when we have the opportunity and time to spend troubleshooting the problem. Prior to dealing with Loyda we were attemping a chat session with Rodney, but lost our connection  - very frustrating. ",3
325913,30-JAN-12,28-JAN-12,Mauricio,,en,70.27.153.38,editwrite1@sympatico.ca,14773200,000000122903154,5,5,,4
325914,30-JAN-12,27-JAN-12,Katlin,,en,70.26.61.76,yasminmuller@sympatico.ca,14770146,000000122864721,4,4,,4
325915,30-JAN-12,29-JAN-12,Med Wassim,,fr,76.64.238.215,alfred.chalifour@sympatico.ca,14780668,000000122913141,3,4,"La communication par téléphone est lamentable. On ne comprend malgré un téléphone amplifier 390 de Bell !!!.
Heureusement votre agent a été capable de rentrer dans mon ordinateur et corriger a 
90%mon problème .  Merci",4
325916,30-JAN-12,29-JAN-12,Ashfaq,,en,70.54.63.78,rwjohansen@sympatico.ca,14786980,000000122915963,2,1,"Fix the Internet connection we are still struggling with an intermittent wireless connection
Please help us connect this it is very frustrating",
325917,31-JAN-12,30-JAN-12,Kyle,,en,70.53.107.160,wth.mah@sympatico.ca,14798182,000000122920932,4,4,,4
325918,31-JAN-12,30-JAN-12,Geni,,en,69.157.116.88,pmowlahbaksh@bell.net,14795958,000000122928225,2,2,As a long standing customer. I felt that I could of been giving a better deal on my internet package. I will be trying another provider.,2
325919,31-JAN-12,30-JAN-12,Adam,,en,70.50.32.81,ctrowsell@sympatico.ca,14790546,000000122926046,4,4,,5
325920,31-JAN-12,30-JAN-12,Latisha,,en,184.144.41.20,grabowiecki@sympatico.ca,14792050,000000122928348,5,1,"Improve your complicated, highly overpriced fee structure for Internet services.  Bell seems basically contemptuous of its customers, with an 11% increase in fees over past 12 mos!",1
325921,31-JAN-12,30-JAN-12,Eric,,en,70.50.191.101,roybnorab@sympatico.ca,14796630,000000122934997,5,5,Speak a little slower,5
326456,29-JAN-12,28-JAN-12,Michelle,,en,70.51.64.129,desertstream@sympatico.ca,14772852,000000122889725,5,5,,5
326457,29-JAN-12,28-JAN-12,Emely,,en,76.68.126.210,bob.semenyk@sympatico.ca,14771678,000000122899531,5,5,"Nothing

Emely in Ottawa is a GREAT asset to your company.",5
326458,29-JAN-12,27-JAN-12,Skander,,fr,174.91.206.137,trera@bell.net,14769498,000000122876199,5,4,,5
326459,30-JAN-12,29-JAN-12,Duncan,,en,209.221.90.250,d.dilucia@sympatico.ca,14781948,000000122907384,2,3,The representative said he couldn't fix the internet on a Mac laptop as it must be a problem with the Mac.  This was not the case as a friend connected it in about half an hour after the call was made.,3
326460,30-JAN-12,29-JAN-12,Arthur,,en,174.95.181.41,bonner@sympatico.ca,14781264,000000122904022,1,1,Not disconect me when transferring call,1
326461,30-JAN-12,28-JAN-12,Andrea,,en,174.92.139.71,kathy.ross@sympatico.ca,14775356,000000122889480,2,,Call back when you said you would,2
326462,30-JAN-12,27-JAN-12,Alyssa,,en,70.48.206.243,lilbostman@bell.net,14764000,000000122877248,5,5,Well I feel the staff was trained properly both people I talked to were friendly and knowledgeable of services and products offered. Very pleased.,5
326463,30-JAN-12,29-JAN-12,Abir,,fr,184.144.206.24,alfredo.carreiras@sympatico.ca,14780670,000000122904639,2,,repare mon probleme internet....,
326464,30-JAN-12,27-JAN-12,Mohamed Alaeddine,,fr,184.146.240.150,nord-berr@bell.net,14766236,000000122864605,5,5,,5
326465,30-JAN-12,29-JAN-12,Dan,,en,67.70.131.129,claud.edwards@sympatico.ca,14781774,000000122915594,5,5,"It when very well, I was very happy with the help I received",5
326466,31-JAN-12,30-JAN-12,Tshering,,en,65.94.68.187,judithg@bell.net,14793344,000000122922415,5,4,"Hire some Canadian technicians so we don't have to call Manila, Phillipines with technical ""glitches"". We need the jobs in QUEBEC & CANADA. D'ailleurs, rien....",4
326467,31-JAN-12,30-JAN-12,Aymen,,fr,174.92.236.246,palortie@sympatico.ca,14795608,000000122922244,5,5,,5
326468,31-JAN-12,30-JAN-12,Halima,,fr,50.100.107.165,louchasaidani@sympatico.ca,14794120,000000122919889,5,5,Beaucoup trop de non congruences entre services rendus par vos conseillers et votre service de facturation qui conclu à la défaveur du client. Je perds énormément de temps en rappelant vos services car il faut revenir à charge pour corriger la situation. Consulter mes appels et le temps passé et vous aurez idée de certaines frustrations. Merci pour le sondage.,2
326469,31-JAN-12,30-JAN-12,France,,en,184.146.121.91,ron_montgomery@sympatico.ca,14796586,000000122927111,,1,"I Did not call Bell on January 30, 2012.
Should I be concerned about this ie: who called and spoke to your representative 'France' saying they were me????
Ron Montgomery
",
326470,31-JAN-12,28-JAN-12,Gopi,,en,72.38.59.39,lc21@sympatico.ca,14775760,000000122901354,5,5,,5
326471,31-JAN-12,30-JAN-12,Mohammed,,en,174.95.59.129,barbkillackey@sympatico.ca,14789434,000000122920539,5,5,Nothing! Mohammed was very helpful.,5
326472,31-JAN-12,28-JAN-12,John,,en,74.198.164.145,gtheresa@bell.net,14774016,000000122900878,5,4,,4
326473,31-JAN-12,30-JAN-12,John,,en,70.30.29.69,rhalfyard@sympatico.ca,14796338,000000122933553,5,5,"I had a lot of  difficulty hearing the represetative!  Don't  know what type of microphone he was using,  but my experience would have been MUCH BETTER if I had been able to har him  better.",4
326474,31-JAN-12,30-JAN-12,Juan,,en,65.92.173.132,gail.mounteer@sympatico.ca,14791688,000000122921874,5,4,,5
326475,31-JAN-12,28-JAN-12,Philip,,en,67.71.146.50,stalkerjean@sympatico.ca,14779136,000000122886047,5,5,,5
326476,31-JAN-12,30-JAN-12,James,,en,72.28.80.251,chhun-ly@sympatico.ca,14790216,000000122922480,4,3,"If only Bell offered the deal for longer time, not only for one year.",5
326477,31-JAN-12,30-JAN-12,Dan,,en,70.31.38.57,lyons.pyott@sympatico.ca,14794266,000000122934107,4,4,,4
326478,31-JAN-12,30-JAN-12,Jerome,,en,69.157.62.138,aled7@sympatico.ca,14788960,000000122926769,1,1,My dissatisfaction was not with Jerome.  We had a bad connection and I was unable to hear a word he said.  When I phoned back I got Diego and the problem got solved/,
326479,31-JAN-12,29-JAN-12,Mohammed,,en,184.144.132.90,uncle_roddy@sympatico.ca,14788062,000000122911205,4,4,,5
326480,29-JAN-12,22-DEC-11,Anirban,,en,69.157.158.43,h.zaritsky@bell.net,14329600,000000122078378,5,4,,5
326481,31-JAN-12,30-JAN-12,Mukesh,,en,70.29.159.234,suzanne.blanchette@sympatico.ca,14797452,000000122924567,4,3,"Why does the problem of sending e-mails keep comin up? I am forever changing my password when this problem arises. I enter my password and it is never accepted.Although the gentleman did a good job in fixing my problem, the same as the last time,In another month or so this problem will arise again and I will have to go through this again.  Is there a solution.  Thank you.",4
326482,31-JAN-12,30-JAN-12,Kevin,,en,70.51.119.202,mansoor_mirza@sympatico.ca,14794442,000000122928603,3,2,Listen to what my problem is with Bell service and them respond . Not jumping into my conversation and just right away offering discount . I need better Internet with good download speed and Kevin was offering me discount .,3
326483,31-JAN-12,30-JAN-12,Rudys,,en,70.51.119.202,mansoor_mirza@sympatico.ca,14794444,000000122927341,1,1,Rudys could have listen to me first and then try up find out what can be done. He keep arguing me with by saying Bell Internet is all ok. It's my device that might be giving problem. Finally he told me to cancell service if I like and right away transfer me to cancelation department .,1
326484,31-JAN-12,29-JAN-12,Imen,,fr,70.26.222.169,gillesdionne@sympatico.ca,14783118,000000122905487,5,4,que la communication entre chacun(une) des intervenants soit meilleure de façon à éviter les erreurs.,4
326485,31-JAN-12,29-JAN-12,David,,en,70.24.148.12,theshephards@sympatico.ca,14787862,000000122908526,5,5,Turn around time was excellent on ticket. Service was excellent and dealt with higher level tech service from Montreal for 2 hours and he was excellent. Filled out radial point survey at time. We have had many issues with bell service before but this was exceptional.,5
326486,31-JAN-12,30-JAN-12,Preethi,,en,174.92.141.74,garmelk@sympatico.ca,14791714,000000122923044,4,4,all is good.,5
326487,31-JAN-12,29-JAN-12,Joseph,,en,174.89.101.217,maggie.likavec@sympatico.ca,14785058,000000122916062,4,2,not satisfied that the modem is not to blame!,3
326488,31-JAN-12,30-JAN-12,Melissa,,en,74.15.22.65,gsdow@sympatico.ca,14792102,000000122931704,2,3,Let me speak to someone in Canada who can help me with my problems.  I did not speak to anyone named Mellisa.  I spoke to a gentleman with a very strong accent.  His area code was 514 and he told me he was from Bell Head Office which  I am very skeptical about.,3
326489,31-JAN-12,27-JAN-12,Michelle,,en,64.229.238.126,hauschel@sympatico.ca,14761416,000000122865209,2,2,"to satisfie,my recent inquiry.",3
326974,28-JAN-12,27-JAN-12,Rym,,fr,70.53.248.249,norm12@sympatico.ca,14766242,000000122868682,2,2,,3
326975,28-JAN-12,27-JAN-12,Elizabeth,,en,70.29.237.92,jgbdube@sympatico.ca,14762450,000000122882643,4,4,Everything went well,4
326976,28-JAN-12,27-JAN-12,Felix,,en,69.158.1.90,janetgardiner@bell.net,14762126,000000122870898,5,5,nothing,5
326977,28-JAN-12,24-JAN-12,Welid,,fr,70.30.149.48,estrelladou@bell.net,14718298,000000122787687,5,5,"NON,C ETAIT PARFAIT ET MERCI.",5
326978,28-JAN-12,19-DEC-11,Andy,,en,174.93.87.32,mark.hakime@sympatico.ca,14301892,000000121991274,2,1,Actually solve the problem and stop wasting people's time,1
326979,28-JAN-12,26-JAN-12,Vincent,,en,74.14.37.185,steve.oaks@sympatico.ca,14754816,000000122841435,4,4,,4
326980,29-JAN-12,28-JAN-12,Manel,,fr,69.156.216.73,rdslongpre@sympatico.ca,14778052,000000122895204,5,4,rien,4
326981,29-JAN-12,28-JAN-12,Amine,,fr,69.156.216.73,rdslongpre@sympatico.ca,14778054,000000122894709,5,5,,4
326982,29-JAN-12,15-JAN-12,Neha,,en,64.231.190.229,vinceia@sympatico.ca,14619886,000000122581435,1,1,"One group told me my a/c was commercial and would not be able to help me.
the commercial group told me my account was residential and could not help me.
the phone number associated to my a/c was not me...looks like im piigybacking on someone esles port. Speed sucks..going to change to cable!",1
326983,29-JAN-12,11-JAN-12,Juan Carlos,,en,65.92.111.191,sandy.kasparian@sympatico.ca,14573842,000000122503033,5,5,,5
326984,29-JAN-12,28-JAN-12,Sana,,fr,70.30.189.72,pierre.gauthier_67@sympatico.ca,14777726,000000122886488,4,4,Facturation d'un nouveau service internet malgré que le service n'est pas encore en fonction,4
326985,29-JAN-12,27-JAN-12,Amine,,fr,174.92.178.55,steve.annie@sympatico.ca,14768774,000000122864534,3,3,"j'ai dus proposer moi meme de regrouper mes téléphones cell sur la meme facture pour économiser et je ne trouve vraiment pas normal de devoir passer par une autres compagnie d'interurbain pour sauver un bon montant,plutot que d'avoir le meilleur plan avec la compagnie ou je suis client depuis plus de 15 ans...vous devriez avoir de bien meilleur offres a m'offrir que se qui ma été proposer...",3
326986,29-JAN-12,28-JAN-12,Emely,,en,64.231.83.98,eloise.tardif@sympatico.ca,14773284,000000122891712,1,1,You could provide the service that we have been paying for and not suggest that we just be satisfied with less,1
326987,29-JAN-12,28-JAN-12,Twinx,,en,50.101.68.8,bozbart@sympatico.ca,14771732,000000122890645,5,5,Nothing Chris was very helpful.,5
326988,29-JAN-12,28-JAN-12,Amy,,en,76.65.29.214,rjivani@sympatico.ca,14778210,000000122889618,5,5,,4
326989,29-JAN-12,27-JAN-12,Djouaihia,,fr,67.68.184.114,specimen02@sympatico.ca,14768660,000000122883266,5,5,,5
326990,29-JAN-12,16-JAN-12,Megan,,en,70.27.192.44,gregory.christ002@sympatico.ca,14624836,000000122610926,5,2,"The person I spoke to was great. However, the new modem we ordered has still not arrived (approx 1 month since the new service was ordered). I assume that something is wrong with the original order, and I will have to call back.",
326991,29-JAN-12,28-JAN-12,Asir raja,,en,70.24.163.21,dsmith4709@sympatico.ca,14773120,000000122903012,4,4,"I would rather talk to someone located in Canada. The man I spoke to did a good job, and certainly nothing negative to say about him, but I am patriotic about keeping jobs here.",4
326992,29-JAN-12,28-JAN-12,Snehalatha,,en,184.147.11.73,yhulley@bell.net,14780164,000000122886364,5,5,This person that I dealt with was the only person that worked at Bell that was exteremely helpful..efficient and polite...She was excellent!,5
326993,29-JAN-12,29-JAN-12,Mauricio,,en,184.146.129.210,cardanl@bell.net,14771942,000000122903238,3,3,"Internet became faster during the call but shortly after, returned to the previous speed. WTF!?  For a service that's supposed to be always fast,  it isn't!  So far, my experience with Fibe 25 is no different than cable",3
326994,29-JAN-12,28-JAN-12,Ever,,en,184.147.224.2,elisabeth.krause064@sympatico.ca,14773266,000000122890258,5,5,,5
326995,29-JAN-12,26-JAN-12,Diego,,en,174.95.212.56,dlconline@sympatico.ca,14746104,000000122853950,,,"NO service call was made to bell
Please advise on what is going on
Bell does not seem to have its shit together
If we do not have a anwser quickly
the switch to rogars will be coming

",
326996,29-JAN-12,28-JAN-12,Gavin,,en,70.24.89.115,fancybaby@sympatico.ca,14773422,000000122888791,3,3,,5
326997,29-JAN-12,27-JAN-12,Mokhles,,fr,142.217.61.147,lyndaann@sympatico.ca,14764422,000000122868518,5,5,non,5
326998,29-JAN-12,28-JAN-12,Houssemeddine,,fr,174.92.181.114,on-the-go@sympatico.ca,14777418,000000122892792,5,5,aucune,5
326999,29-JAN-12,28-JAN-12,Evan,,en,74.15.45.251,richardcurtis@sympatico.ca,14778160,000000122891210,5,5,"nothing, service was great, the representative spoke Canadian English and was located in Canada.",5
327000,29-JAN-12,28-JAN-12,Lotfi,,fr,69.156.120.177,guy122@sympatico.ca,14774048,000000122897158,5,5,,5
327001,29-JAN-12,28-JAN-12,Oscar,,en,70.30.54.24,ronkaczorowski@sympatico.ca,14778364,000000122894732,5,5,Oscar did exactly what was required,5
327002,29-JAN-12,28-JAN-12,Gunson,,en,184.151.127.246,hstewart5@bell.net,14774240,000000122895824,4,4,Explain difference between Sympatico versus Bell.net versus Bellnet.ca.   Very confusing!!!,3
327003,29-JAN-12,28-JAN-12,Michelle,,en,70.49.61.252,itdarlington@sympatico.ca,14774370,000000122891852,3,4,"I find it dishonest that it's not mentioned or offered to pay a one-time modem rental fee, instead for years i'm charged by the month, so now I'v probably paid over three hundred dollars for something that i should have had for forty, meanwhile i could have been contributing more o my rrsp, but instead you rich corpearate's laugh all the way to the bank soaking the little guy.
it's underhanded and gouging, but typicle, why am I suprised",
327004,29-JAN-12,27-JAN-12,Carlton,,en,76.69.37.223,back.wards@sympatico.ca,14757422,000000122861978,5,5,,5
327005,30-JAN-12,29-JAN-12,Slah,,fr,70.30.184.148,rejeanne.laberge@sympatico.ca,14786624,000000122916494,4,5,Service correspondant à mes attentes,4
327006,30-JAN-12,28-JAN-12,Amine,,fr,184.144.148.212,roland.belanger@sympatico.ca,14778330,000000122892400,1,1,J'ai été envoyé en Inde et je déteste cela. C'est la deuxième fois. Votre service est le pire au monde.,1
327007,30-JAN-12,29-JAN-12,Victor Gabriel,,en,70.49.21.202,majb9a@sympatico.ca,14785072,000000122913344,5,4,,4
327008,30-JAN-12,29-JAN-12,Imran,,en,64.231.248.79,jbac@sympatico.ca,14783730,000000122908698,4,4,,5
327009,30-JAN-12,29-JAN-12,Evan,,en,70.51.236.26,plaplante@bell.net,14786340,000000122914628,5,5,,5
327010,30-JAN-12,29-JAN-12,Methil,,en,50.101.221.119,pebohm@sympatico.ca,14786234,000000122910052,5,5,It was sometimes difficult to understand the solution to the problem (duplicate emails being received).,5
327011,30-JAN-12,27-JAN-12,Guy,,en,70.31.125.42,gsharnden@sympatico.ca,14761238,000000122864749,2,,"Took 3 phone calls,3 different days  to correct problem, hope the problem is resolved",4
327462,30-JAN-12,29-JAN-12,Med Karim,,fr,74.12.229.195,martin.lafrance@sympatico.ca,14785260,000000122914027,5,5,,5
327463,30-JAN-12,29-JAN-12,Hector,,en,65.95.153.143,drobins@sympatico.ca,14782436,000000122916745,5,5,Hector took the time and corrected the problem in a professional manner. His expertise and patience were evident.I have no idea of how he could have done better.  ,5
327464,30-JAN-12,29-JAN-12,Victoria,,fr,206.47.249.247,benoitauger@sympatico.ca,14781134,000000122910665,4,4,,5
327465,30-JAN-12,29-JAN-12,Kaitlyn,,en,65.95.22.245,tkrzewski@sympatico.ca,14787932,000000122911441,4,4,faster access to service representative,4
327466,30-JAN-12,29-JAN-12,Juan,,en,174.93.49.78,lisa.farrugia@sympatico.ca,14784752,000000122912309,1,1,I was not pleased with the way the supervisor addressed the problem.,1
327467,30-JAN-12,29-JAN-12,Ashley,,en,174.93.49.78,lisa.farrugia@sympatico.ca,14784754,000000122913188,4,5,I am still not happy that my internet problem cannot be resolved but at least I am getting a bit of compensation for it,3
327468,30-JAN-12,23-JAN-12,Dorsaf,,fr,206.172.0.204,roy-ravary@sympatico.ca,14712426,000000122754574,2,3,Régler mon problème du premier coup au lieu de me faire perdre mon temps. Plus d'une semaine avant d'avoir une solution et ce du au fait que les préposés n'était pas au courant. Grosse perte de temps inutile,3
327469,30-JAN-12,24-JAN-12,Nourmene,,fr,70.27.236.96,aprevost4@sympatico.ca,14715098,000000122785586,5,5,,5
327470,30-JAN-12,27-JAN-12,Lokeswaran,,en,76.67.5.216,juanita.macpherson@sympatico.ca,14763020,000000122868741,5,5,more accurate time of service,5
327471,30-JAN-12,29-JAN-12,Linda,,en,174.92.169.46,karen.cote086@sympatico.ca,14784280,000000122906737,1,1,Agent seemed very uninformed and very unprofessional.,1
327472,30-JAN-12,28-JAN-12,John,,en,174.88.24.123,tds1@sympatico.ca,14779458,000000122901400,5,5,Bell tecnologies need to stay up to date and compatable with computer and operation system technologies.,5
327473,30-JAN-12,29-JAN-12,Edgardo,,en,184.146.157.83,jcarver@bell.net,14783752,000000122909796,5,5,Cant think of anything...superb support and problem solving!,5
327474,30-JAN-12,26-JAN-12,Karla,,en,64.231.203.211,gordandann@sympatico.ca,14747602,000000122841507,5,4,,4
327475,30-JAN-12,29-JAN-12,Sam,,en,70.50.178.241,currieeyers@sympatico.ca,14781916,000000122916196,4,4,"THis is one of the first times, I have actually been able to understand the person, and they were friendly and helpful. The persons name was Sam and he was in El Salvatore. Usually I get very frustrated when trying to deal with one of your reps due to heavy accents. ",4
327476,30-JAN-12,27-JAN-12,Niyaz,,en,184.146.161.146,vanpelt@sympatico.ca,14769688,000000122878470,5,5,"I Felt completely satisfied and there is nothing to improve, the service was excellent!",5
327477,30-JAN-12,26-JAN-12,Joshua,,en,69.158.185.11,jim.nesbitt@sympatico.ca,14748944,000000122845387,5,5,"found representatives spoke too fast, as
result feel I may have missed so of the 
conversation, and discussion.",5
327478,30-JAN-12,29-JAN-12,Ingrid,,en,64.231.136.150,mmckee@sympatico.ca,14785684,000000122904296,4,3,N/A,5
327479,30-JAN-12,27-JAN-12,Rudys,,en,64.229.2.195,mary_douglas@sympatico.ca,14765078,000000122860399,4,5,"Sor the hard of hearing especially, speaking to El Salvador is a trying experience.  Accents and the distance make it difficult to understand the service personel.  However after many requests foor clarification ,the result was fine. ",4
327480,30-JAN-12,26-JAN-12,Kanchumarthi,,en,74.14.147.28,m.vanvlymen@sympatico.ca,14750738,000000122839795,5,5,,5
327481,30-JAN-12,29-JAN-12,Amira,,fr,65.94.176.174,denis.line@sympatico.ca,14782230,000000122907078,4,2,"Ce n'estpas de votre faute, le problème que nous avions, concernait hotmail.",4
327482,30-JAN-12,29-JAN-12,Mohammed,,en,70.55.86.44,lesproduitsavon@sympatico.ca,14784668,000000122911529,4,4,,4
327483,30-JAN-12,27-JAN-12,Hana,,fr,174.93.221.119,Fleurdoranger@bell.net,14756318,000000122862009,5,4,non le service etait bien trés gentille moi je voulais changer de service parce que vidéotron a le meme forfait que vous mais moin cher et votre service ma satisfait et reste client de chez bell finalement .,4
327484,30-JAN-12,27-JAN-12,Nabil,,fr,65.92.166.122,richardjutras@bell.net,14767464,000000122884061,5,5,,4
327485,30-JAN-12,28-JAN-12,Gavin,,en,184.146.143.106,jim.davison@sympatico.ca,14774838,000000122896894,5,5,Nothing,5
327486,30-JAN-12,29-JAN-12,Imran,,en,74.15.25.155,mike.ryan@bell.net,14785584,000000122905695,1,1,call was broken off,2
327487,30-JAN-12,12-JAN-12,Adel,,fr,174.93.221.119,Fleurdoranger@bell.net,14576156,000000122520965,5,3,j'ai u un probleme de modem a chaque fois que je suis sur youtube exemple l internet coupe dans l ordi a mon frere et vise versa il nn pas pu le regler j'ai songer a changer de service on verra la suite mais le technicien n'a rien pu faire de plus que ce qu il pouvais c est votre modem qui repartie mal la connection !!!,3
327488,30-JAN-12,28-JAN-12,Salvador,,en,72.38.216.242,michaelpaul@sympatico.ca,14776834,000000122890362,5,5,Every was good.,4
327489,30-JAN-12,28-JAN-12,Anis,,fr,204.101.137.152,belange@sympatico.ca,14771532,000000122887297,4,4,Rien,5
327490,28-JAN-12,27-JAN-12,Baltharaj,,en,76.67.37.88,judith.besse@sympatico.ca,14763030,000000122881511,5,5,always excellent service,5
327491,29-JAN-12,26-JAN-12,Srinivasan,,en,184.146.83.17,l.bridges@sympatico.ca,14749996,000000122857031,4,5,"Talking to EMILY to navigate through menus is tedious.  
A separate technical support line, where I identify myself and get right to work with a representative would be great.",4
325922,31-JAN-12,26-JAN-12,Harjeeth,,en,65.92.102.147,salwils@bell.net,14754074,000000122837092,5,5,nothing - he was awesome - and very patient -,5
325923,31-JAN-12,30-JAN-12,Joelle,,en,63.250.122.142,carolyn.barker@sympatico.ca,14790022,000000122926765,5,5,,5
325924,31-JAN-12,30-JAN-12,Sami,,fr,76.65.60.213,rolandeyacoub@sympatico.ca,14796568,000000122925557,4,4,,4
325925,31-JAN-12,30-JAN-12,Deoborah,,en,70.53.105.188,guleed4@sympatico.ca,14792132,000000122931102,5,5,i would not change anything because i was every satisfied with the service that i recived from deoborah she was every friendly and she made me feel like i was important ,5
325926,31-JAN-12,27-JAN-12,Yves,,en,174.95.99.236,ewad.rj@bell.net,14760280,000000122883461,5,4,resolve the issue faster,4
325927,31-JAN-12,25-JAN-12,Hassen,,fr,174.89.91.193,cecilemarcoux@sympatico.ca,14731176,000000122830064,3,3,Vraiment m'aider à avoir une connection et non 2 ou 3 ou 4 ou 5 comme je semble avoir.,2
325928,31-JAN-12,26-JAN-12,Carolina,,en,65.92.220.190,special-k.ray@bell.net,14754672,000000122857925,4,4,,4
325929,31-JAN-12,29-JAN-12,Temsu,,en,74.15.38.166,pauline.rigby@bell.net,14786198,000000122915597,5,5,,5
325930,31-JAN-12,30-JAN-12,Chenrup,,en,76.64.125.211,wduczeminski@sympatico.ca,14798092,000000122930236,5,5,,5
325931,31-JAN-12,30-JAN-12,Nancy,,en,69.157.23.35,kjwilson@sympatico.ca,14793638,000000122934645,3,,"My problem exists since Aug,2011 with no resolution despite at least five calls from me. She was the only one who seemed to determine the source of problem.  It is not resolved yet.  Help !!",
325932,31-JAN-12,30-JAN-12,Ali,,en,69.158.76.246,lwm1029@bell.net,14794230,000000122932076,3,,outcome of our concerns re lose of internet usage after mid-nite are yet to be resolved. awaiting power converter for modem. ,
325933,31-JAN-12,30-JAN-12,Charles,,en,70.54.129.133,marlene706@sympatico.ca,14794632,000000122923991,5,5,"Please skip the ""voice is your password"" part. I seem to go through it all the time. I thought just once would be enough. It does not make sense to me. ",5
325934,31-JAN-12,30-JAN-12,Rudys,,en,67.70.207.24,lyn-rik.lean@sympatico.ca,14794242,000000122931356,5,5,,5
325935,31-JAN-12,27-JAN-12,Stephen,,en,70.49.2.75,mharvey011@sympatico.ca,14765384,000000122879321,4,4,"Listened better to what is being told.  Their solution was to turn down the signal, this gave me some weak Internet service but not what I am paying for.  The technician that was sent out listened to me & fixed my problem....needed a new modem!!",3
325936,31-JAN-12,30-JAN-12,Luis,,en,67.70.93.149,terrylavereau@bell.net,14797606,000000122933171,5,5,,5
325937,31-JAN-12,27-JAN-12,Lokeswaran,,en,70.27.121.56,bobreid@sympatico.ca,14757822,000000122878627,5,5,,5
325938,31-JAN-12,29-JAN-12,Rym,,fr,69.156.2.16,jacquesth5@sympatico.ca,14783634,000000122905125,5,5,les meme chose,5
325939,31-JAN-12,24-JAN-12,Prem,,en,209.183.27.156,carroll.larose@sympatico.ca,14716300,000000122782015,5,5,,5
325940,31-JAN-12,30-JAN-12,Mariem,,fr,184.144.241.115,richardboudreault@sympatico.ca,14796370,000000122932501,5,5,garder le meme service,5
325941,31-JAN-12,30-JAN-12,Souhir,,fr,184.144.241.115,richardboudreault@sympatico.ca,14796372,000000122934410,4,4,rien a changer,4
325942,31-JAN-12,30-JAN-12,Salvador,,en,174.88.100.15,patrick.carolyn@sympatico.ca,14795692,000000122927041,5,5,,5
325943,31-JAN-12,14-JAN-12,Majdi,,fr,70.55.178.140,lou66@sympatico.ca,14607586,000000122563609,1,1,L'agent étais un peu impatient pcq j avais de la diffculté a bien l entendre et mon probleme nas pas été résolu j ai de la difficulté a envoyé des email il ma dit 48 hrs tout sera réglé et il n a rien de réglé,
325944,31-JAN-12,30-JAN-12,Mohammed,,en,65.94.107.10,cjgoss@sympatico.ca,14790320,000000122935756,5,4,,5
325945,31-JAN-12,29-JAN-12,Mike,,en,174.95.45.2,leitecrane-hoist@sympatico.ca,14784652,000000122907350,5,5,,5
325946,31-JAN-12,30-JAN-12,Marga,,en,174.94.11.48,pbond@sympatico.ca,14795772,000000122935633,5,5,,5
325947,31-JAN-12,30-JAN-12,Ali,,en,69.158.171.140,ferrissfamily@sympatico.ca,14791464,000000122930810,4,4,I found your initial telephone answering messages rather confusing.,4
325948,31-JAN-12,30-JAN-12,Melvin,,en,64.231.94.37,skylarktwo@sympatico.ca,14797138,000000122924755,3,2,Melvin tried very hard to resolve my problem having srent about a 1/2 hour with me but in the end he just switched me over to an e-mail program that I was not familiar with. I wanted to stay with Microsoft Outlook which i have been using for about 15 years but he switched me over to Windows Live Mail which was not convenient to me.,3
325949,31-JAN-12,26-JAN-12,Manel,,fr,174.91.194.232,elisabeth-petit@sympatico.ca,14746556,000000122839903,5,5,,5
325950,31-JAN-12,30-JAN-12,Christine,,en,64.229.67.253,paulimeson@sympatico.ca,14795744,000000122932691,3,4,"Christine could have been more personable.  She corrected my problem but I had to say hello hello if she was still there.  After that call I called again to see if this was corrected and yes it was but the operator ""Martina"" was much more helpful and gave me more information which I appreciated.  ",4
325951,31-JAN-12,30-JAN-12,Matthew,,en,174.93.113.22,vance.athome@sympatico.ca,14797864,000000122934525,5,5,,5
325952,31-JAN-12,30-JAN-12,Aymen,,fr,74.198.165.50,dmarchand001@sympatico.ca,14790954,000000122919845,3,3,Je n'ai pas entièrement testé car je ne suis pas beaucoup à la maison.,4
325953,31-JAN-12,30-JAN-12,Linda,,en,67.70.203.34,ssthomas5@sympatico.ca,14797286,000000122922869,5,5,,5
325954,31-JAN-12,30-JAN-12,Justin,,en,69.157.61.44,m.alexander@bell.net,14794274,000000122928663,4,4,can't think of anything .....well done,5
325955,31-JAN-12,21-JAN-12,Edgar,,en,67.71.151.220,wagner55@sympatico.ca,14696740,000000122733052,5,5,Not sure.,5
325956,31-JAN-12,30-JAN-12,Diedra,,en,184.148.250.52,eganmom@sympatico.ca,14791182,000000122924572,5,5,"Nothing, everything was done in a very professional and friendly way.",4
325957,31-JAN-12,30-JAN-12,Diego,,en,69.157.62.138,aled7@sympatico.ca,14788958,000000122929237,5,5,,5
325958,31-JAN-12,28-JAN-12,Karen,,en,69.158.185.2,noreen.lewington@sympatico.ca,14777348,000000122893647,4,5,,4
325959,31-JAN-12,27-JAN-12,Chenrup,,en,65.92.233.19,dorothy-lloyd@sympatico.ca,14759718,000000122877015,5,5,,4
325960,31-JAN-12,30-JAN-12,Ines,,fr,76.67.147.244,larchambault_3@sympatico.ca,14793782,000000122924997,4,4,,5
325961,29-JAN-12,28-JAN-12,Arun,,en,70.48.59.51,fred2006@sympatico.ca,14773626,000000122885877,5,5,"Nothing, other than getting me connected with Arun without having to play the answer game with the voice generated at the beginning.All went well.Thank you",5
325962,29-JAN-12,28-JAN-12,Reina,,en,69.159.17.196,rosebud1943@bell.net,14778376,000000122901630,5,5,,5
325963,29-JAN-12,28-JAN-12,Leila,,fr,184.148.253.124,daoust.s@sympatico.ca,14772596,000000122888355,4,5,,5
325964,29-JAN-12,28-JAN-12,Chamseddine,,fr,184.145.179.134,pascaln@bell.net,14777524,000000122902639,5,5,J'ai eu de la difficulté à entendre sa voix j'avais l'impression qu'il parlait à l'autrer bout d'un tunnel.,5
325965,29-JAN-12,28-JAN-12,Sudhakar,,en,174.89.183.215,javababy@sympatico.ca,14774588,000000122886326,5,5,,5
325966,29-JAN-12,28-JAN-12,Susan,,en,64.231.130.33,ted.tidmarsh@sympatico.ca,14779468,000000122888045,4,2,,5
326490,28-JAN-12,26-JAN-12,Sana,,en,76.64.22.81,vainoeinola@bell.net,14755532,000000122837932,4,4,"I relocated from London ON to Toronto. I activated a new Bell service in Toronto along with a new internet access. When my old internet access was discintinued I lost access to my e-mail address. Bell has ""upgraded from ""sympatico.ca to  bell.net. I have to manually advise all my contacts of 
my new e-mail address. Bell should provide a ""change of address notification app"" such that when one of my contacts sends me an e-mail at my old e-mail address I can access an New Address icon and reply to the sender to update his/her contact info.",4
326491,28-JAN-12,27-JAN-12,Felix,,en,76.66.125.254,judithasmith@sympatico.ca,14763032,000000122865305,1,1,called back wheline was disconnected after a long wait.  With no response for more than 15 minutes I had to end the call and start again that afternoon.,3
326492,28-JAN-12,27-JAN-12,Grace,,en,64.231.152.178,ceejays@sympatico.ca,14758362,000000122860175,3,4,"Although trying to help, and did solve the problem, this agent's English was VERY poor and conversation was VERY difficult and laborious.",2
326493,28-JAN-12,24-JAN-12,Leah,,en,76.64.40.230,emilysprague@bell.net,14718218,000000122797937,5,5,nothing,5
326494,28-JAN-12,27-JAN-12,Mathieu,,fr,65.94.80.24,carcoux@sympatico.ca,14758192,000000122864668,5,5,,5
326495,28-JAN-12,27-JAN-12,Ammar,,fr,65.92.37.144,suzie5berg@sympatico.ca,14768948,000000122865959,4,5,,4
326496,28-JAN-12,27-JAN-12,Jose,,en,70.53.222.102,emily.reid@bell.net,14760112,000000122873690,3,2,"MY questions about internet access(part of the Bell Fibe network were referred to one person after another but no one called back. make the telephone, tv and internet distinct contact points.  Contacting iptv for telephone or internet probelems to totally counterintuitive.",3
326497,28-JAN-12,27-JAN-12,Antony,,en,74.14.56.27,hcfast@sympatico.ca,14761446,000000122873805,4,5,,4
326498,28-JAN-12,27-JAN-12,Shiann,,en,70.29.145.4,dtoohey@sympatico.ca,14759826,000000122873547,5,5,nothing,4
326499,28-JAN-12,27-JAN-12,Rahma,,fr,174.94.88.74,m.mecheri@sympatico.ca,14764498,000000122872456,5,5,reviser les prix de la connexion internet les concurents offrent de meilleurs et vous risquez de perdre des clients pour moins de 20 $,3
326500,28-JAN-12,25-JAN-12,Justin,,en,100.43.105.182,m.glason@sympatico.ca,14737064,000000122826923,5,5,,
326501,28-JAN-12,28-JAN-12,Irfan,,en,70.30.49.113,jeannewman@bell.net,14762336,000000122885350,5,5,nothing,5
326502,28-JAN-12,25-JAN-12,Carlos,,en,70.48.231.180,mccaugherty@sympatico.ca,14737724,000000122817654,5,5,,4
326503,29-JAN-12,28-JAN-12,Madhu,,fr,70.52.75.253,marcel.chevrier@sympatico.ca,14764760,000000122885344,4,4,....................,4
326504,29-JAN-12,15-JAN-12,Elizabeth,,en,142.89.186.131,marlene.campbell018@sympatico.ca,14616992,000000122574502,4,5,,5
326505,29-JAN-12,19-JAN-12,Jan,,en,142.89.186.131,marlene.campbell018@sympatico.ca,14668710,000000122677970,4,5,,5
326506,29-JAN-12,27-JAN-12,Md Jihed,,fr,76.68.170.236,transportclaudechantal@sympatico.ca,14769490,000000122863234,5,4,rien de plus si le tout es mis en action,4
326507,29-JAN-12,28-JAN-12,Brahim,,fr,76.65.62.53,gastonjod@sympatico.ca,14773714,000000122892941,5,5,,5
326508,29-JAN-12,28-JAN-12,Nawel,,fr,184.145.255.189,yvesjacques777@bell.net,14780222,000000122885782,4,1,Le probleme n'a pas ete resoulu du tout. J'aurait aimé que quelqu'un me contacte pour resoudre ce probleme. ,4
326509,29-JAN-12,28-JAN-12,Casey,,en,64.231.155.147,derekpattison@sympatico.ca,14772844,000000122895262,4,4,"Tell me when my service plan is out of date, so I don't need to call in.  Current plans cost less and are faster.  I called because I was planning to go to Rogers because my internet plan was so uncompetitive.  And then I find out online my plan doesn't even exist anymore.  Bell needs to stay relevant with customers like me if they want to keep my business in the long run.  BUT ... at least the call was exceptionally well handled by the Bell agent.  Well done to him.",4
326510,29-JAN-12,28-JAN-12,Taoufik,,fr,70.29.189.191,llafleur@sympatico.ca,14775966,000000122899537,1,1,trouver la solution à mon problème tout simplement,1
326511,29-JAN-12,28-JAN-12,Julio,,en,69.159.67.133,globalrelocations@sympatico.ca,14773910,000000122888501,5,5,N/A,5
326512,29-JAN-12,28-JAN-12,Brahim,,fr,76.64.86.7,jack_25@sympatico.ca,14774440,000000122901655,1,1,il faudrait que le service technique sache un peu plus que seulement le dépannage qui est inscrit sur leur feuille.,1
326513,29-JAN-12,28-JAN-12,Saifeddine,,fr,24.37.196.235,kabbmontreal@bell.net,14775276,000000122892308,4,4,"Pourquoi envoyer un avis aux clients à l'effet de retourner leur modem par la poste quand votre technicien s'est déjà chargé de récupérer l'ancien lorsqu'il est venu installer le nouveau service Internet (Fibe 25 plutôt que Fibe 7) à ma résidence ? Ce problème révèle un manque d'organisation chez Bell et, avec une meilleure communication entre les différents départements, il pourrait être enrayé à la source.",4
326514,29-JAN-12,28-JAN-12,William,,en,67.70.129.29,ron-guillemette@sympatico.ca,14778352,000000122888047,3,1,"could have suggested more options for connecting my tablet to my sympatico acount. I ended up resolving the issue myself later on.
",
326515,29-JAN-12,28-JAN-12,Snehalatha,,en,74.14.182.224,sheky@sympatico.ca,14778856,000000122894429,5,5,nothing,5
326516,29-JAN-12,26-JAN-12,Amir,,fr,76.70.63.240,larouche432@sympatico.ca,14750096,000000122856302,5,5,,4
326517,29-JAN-12,27-JAN-12,Houssem,,fr,70.29.193.72,m.fleury@sympatico.ca,14764480,000000122879681,3,2,"J'ai appelé 2 fois dans la même journée et j'ai répondu déjà au premier sondage.Mon fils est venu hier apres midi et il a réglé mon problème d'ordi .
Vos représentants ont faits quand même du bon travail mais je recevais les messages aux 2 endroits et je n'aime pas travailler avec Windows Live pour mes courriels ; je préfère Microsoft Outlook",5
326518,29-JAN-12,28-JAN-12,Sana,,en,70.53.72.154,bmichalak@sympatico.ca,14771662,000000122886837,1,1,"Your people need to listen to me. They automatically assume that I have gone and cut a wire or pulled a cable out , they tell me that the problem is in my house and not with the provider. We had to go out for an hour or so and when we returned everything was fine. ",1
326519,29-JAN-12,28-JAN-12,Srinivas,,en,184.145.127.189,linda.marsh@sympatico.ca,14775868,000000122895455,4,4,"this call would not have been necessary, if I had correct help the first 4 or 5 times I called.  The last person was very good and spoke clear English",3
326520,29-JAN-12,28-JAN-12,Celina,,en,65.92.158.244,ve2edb@sympatico.ca,14779868,000000122890269,5,5,Nothing,4
326521,29-JAN-12,28-JAN-12,Mouna,,fr,184.145.159.140,gcout001@sympatico.ca,14773742,000000122886096,5,5,rien,5
326522,29-JAN-12,28-JAN-12,Robert,,en,74.162.87.63,cjseed@sympatico.ca,14772238,000000122886340,1,1,"I received two voice mail messages to call Bell at your 800 number. I called, and no one had any idea why I needed to call back and what it was for. There was no note on my file. So, I wasted my time sitting on hold for 5 minutes waiting to get through, only to be told no one had any idea what you were calling me about! ",3
327012,30-JAN-12,29-JAN-12,Vladimir,,en,65.95.250.240,edparkins@sympatico.ca,14782526,000000122911036,4,4,"Again, I lost contact with your technician at some point.  Someone else come on whom I suppose was not your emplyee, but wich ed that I think him so. As we finished he asked that I leave my cell phone and computer on.  A few moments later the charge indicator at the top right hand began to quickly diminish so I shut the phone off and plugged it in to recharge.  It is fine now.  What happened?",4
327013,30-JAN-12,29-JAN-12,Patrick,,en,64.231.23.162,pdennis@sympatico.ca,14786220,000000122910293,5,5,,5
327014,30-JAN-12,29-JAN-12,Mohammed,,en,65.94.89.212,peter.falco@sympatico.ca,14786260,000000122915164,4,5,,5
327015,30-JAN-12,29-JAN-12,Lokeswaran,,en,64.231.178.99,robparsons45@sympatico.ca,14786808,000000122906452,4,4,"This issue, which started January 15th, has finally been resolved today January 30th.
It took a lot of effort on my part. I had to call frequently and not always with positive results. 
I will be contacting the billing department with the expectation of compensation.",3
327016,30-JAN-12,29-JAN-12,Priya,,en,174.93.32.94,jim.walker2@sympatico.ca,14783920,000000122908606,4,4,The screen that initiated the need for your service indicated I was a new customer. Since I have been a client for many years it was unclear as to the problem. Apparently caused by an outage and it did not provide your internet contact number.  It was necessarty for me to search for it.  ,3
327017,30-JAN-12,29-JAN-12,Ali,,en,74.12.144.113,mrwoods9@sympatico.ca,14785776,000000122906504,5,5,Nothing. Everything is working great.,5
327018,30-JAN-12,29-JAN-12,Srinivasan,,en,76.69.139.125,jknightley@sympatico.ca,14783956,000000122914440,5,5,,4
327019,30-JAN-12,29-JAN-12,Asra,,fr,207.134.97.98,joe.fusco@sympatico.ca,14784038,000000122908471,1,1,"Après quelques consultations par téléphone et 1 intervention de technicien, mon problème n'est pas encore reglé. J'attend un autre technicien ce soir....à suivre......",2
327020,30-JAN-12,29-JAN-12,Mathew,,en,174.88.11.168,gunther.niesar@sympatico.ca,14783260,000000122915135,4,4,,4
327021,30-JAN-12,26-JAN-12,Will,,en,70.50.5.44,dorimartin@sympatico.ca,14746210,000000122843970,5,2,"The adjustment lasted  2 days and then the same thing happened.  Called bell again on Sunday Jan 29 and the rep advised a new modem would be sent out in a couple of days.
",4
327022,30-JAN-12,26-JAN-12,Jose,,en,174.91.231.98,v.eichenwald@sympatico.ca,14755520,000000122837455,2,1,"Solve my e-mail management of problems in 
Outlook Express!",2
327023,30-JAN-12,27-JAN-12,Manel,,fr,70.30.157.253,realpoulin2006@sympatico.ca,14767298,000000122873598,4,5,,4
327024,30-JAN-12,24-JAN-12,Srinivasan,,en,174.95.68.190,anil.pannikode@sympatico.ca,14714976,000000122785645,5,5,,5
327025,30-JAN-12,28-JAN-12,Harathi,,en,174.93.32.237,dodge_d@sympatico.ca,14772998,000000122886911,5,2,"I have been with bell for many years and with the changes to save a buck so that your monthly / year end profits look good at the expense of the customer.     shame on you
I

THE ISSUE HERE IS NOT THE REPRESENTATIVE. 

IT IS IN REGARDS TO THE FOLLOW UP BY BELL WHICH I WAS ASKED TO CALL 310- 2355 AND AM ASSUMING IT IS IN REGARDS TO MY EMAIL ISSUE I EXPERIENCED ON SAT.
THE INDIVIDUAL STATED IT WAS CLOSED AND
WAS WILLING TO REISSUE A REQUEST IN REGARDS TO MY FIST ISSUE.

HAS MY EMAIL ISSUE BEEN RESOLVED? ",2
327026,30-JAN-12,29-JAN-12,Jose,,en,69.157.72.100,baileyjd@bell.net,14781006,000000122906278,5,5,,4
327027,30-JAN-12,29-JAN-12,Priyanka,,en,70.50.24.16,d_morphett@sympatico.ca,14781982,000000122916798,4,5,,5
327028,30-JAN-12,29-JAN-12,Brenda,,en,142.240.200.10,debird@sympatico.ca,14782194,000000122915544,5,5,trying to find this B1E number is a pain. Maybe another easier security number that you set yourself,5
327029,30-JAN-12,29-JAN-12,Shaun,,en,174.95.133.219,nick.lepalud@sympatico.ca,14785888,000000122910912,5,5,"Shorten the wait time. I was on hold for at least 30 minutes. Do what Starchoice / Shaw does, have your system take down our phone number, give us an estimated wait time and you call us back.",4
327030,30-JAN-12,27-JAN-12,Carlos,,en,70.53.106.71,brumel@sympatico.ca,14758012,000000122873993,4,4,Not sure if I misunderstood something. I'm pretty sure that my contact said that we would have this new rate for a year but I think it only shows for 6 months. I'm sure she said to check in December and see what specials there were then.,4
327031,30-JAN-12,25-JAN-12,Reginald,,en,67.71.156.6,don.quan@sympatico.ca,14732482,000000122822295,5,3,"As it turns out, the modem arrived the next a.m...so nothing! 3 to 5 business days would have been a bigger problem.",3
327032,30-JAN-12,29-JAN-12,Luis,,en,67.68.39.218,bchar@sympatico.ca,14781060,000000122914609,5,5,,5
327033,30-JAN-12,28-JAN-12,Mohamed,,en,174.92.30.107,miguel.giroux@sympatico.ca,14776900,000000122895558,4,4,,4
327034,30-JAN-12,29-JAN-12,Aroua,,fr,67.68.217.220,bencam@sympatico.ca,14781126,000000122904823,2,1,"Le conseiller devrait avoir plus d'outils de troubleshouting autre que la simple checklist ""Bell""...votre modem est-il branche?",3
327035,30-JAN-12,27-JAN-12,Hakim,,en,67.70.65.132,vasas@sympatico.ca,14769696,000000122876597,4,1,"Ensure that the return call from the other processing centre, as I was promised. ",3
327036,30-JAN-12,27-JAN-12,Moncef,,fr,184.144.239.162,y_choquette@sympatico.ca,14770112,000000122871820,5,5,,5
327037,30-JAN-12,27-JAN-12,Sondes,,fr,70.52.96.5,pier.payot@sympatico.ca,14766842,000000122866139,4,5,Je ne sais pas,5
327038,30-JAN-12,29-JAN-12,Kishore,,en,69.158.122.61,gicote@sympatico.ca,14783106,000000122911237,4,4,,5
327039,30-JAN-12,29-JAN-12,Anis,,fr,70.48.93.239,carjac@bell.net,14781470,000000122907168,5,5,,5
327040,30-JAN-12,28-JAN-12,Gattu,,en,76.69.1.207,goldenlab@bell.net,14773934,000000122893618,5,4,,5
327041,30-JAN-12,29-JAN-12,Mohamed,,fr,184.145.152.232,bilodeau.soucy@sympatico.ca,14781188,000000122908322,5,5,,5
327042,28-JAN-12,27-JAN-12,Venkatesh,,en,76.69.133.45,mplayter@sympatico.ca,14765866,000000122867928,4,4,It was looked after fine,5
327043,28-JAN-12,27-JAN-12,Gopinath,,en,64.231.2.45,j.mccann@bell.net,14761940,000000122871705,5,4,"have a field Tech who is accountable to fix the issue, that sending some one who wants to rush out!!",4
327044,28-JAN-12,27-JAN-12,Miguel,,en,174.117.185.218,theblades@sympatico.ca,14769246,000000122882259,1,1,When I terminated my home phone in September if there was going to be work required to continue my internet service it should have been completed and not cut off on Friday. Now I've called a second time and found out a technician must come to my house Tuesday.,1
327045,28-JAN-12,26-JAN-12,Josue,,en,70.26.34.52,rjscan@sympatico.ca,14753610,000000122840939,5,4,"The call was interrupted on two occasions by a Bell operator instructing me in both official languages to hang up the phone. This was no fault of Josue the customer care rep. In fact, he could not hear the operator and was not aware of the reason why I would hang up. 
I cannot say how this could be improved.",5
327046,28-JAN-12,27-JAN-12,Aquiles,,en,65.95.49.10,jr.mapleleaf@sympatico.ca,14762946,000000122865435,5,5,"hard to understand, english mumbled",4
327492,29-JAN-12,26-JAN-12,Danny,,en,65.92.41.31,brenchiu@sympatico.ca,14744432,000000122837135,1,1,"My issue re the speed of my internet was never resolved. I explained that I cannot even watch a short singing performance via the youtube without having this interrupted waiting for the next section to be download.  The speed is ridiculously slow.  This was not the problem before.  I indicated that I had the service for 10 years or more, and it is only recently, for the last few months that I need to keep switching the modem off at least once a day to get the internet service working.  There is something wrong with this.  My modem from Bell is the first and only one I received since I begin the service.  Further I phoned in September 2011 having noticed I do no have any connection for internet with my wired computers for 2 days, and still has service with the wireless connection.  I discussed with your technical department and was sent a new modem to replace the old one.  But the old modem seem to worked again the next few days while I am waiting for the new one.  So I decided to return the new one when I received it.  Now, I am still having trouble with the internet connection, having to turn the modem on and off at least once a day, there is obviously something wrong with this 10 year old modem.  However, your technician only did a test for my download and upload speed, claiming that they are good.  He refused to suggest to send me a new modem.  Yet I am still having very slow speed in downloading simple thing from youtube.  Do not tell me there is nothing wrong with the internet connection.  My line must be used by many of my neighbors and this why the speed is so slow.  So, I am looking for another internet service, and as soon as I have one established, I will stop your wonderful service. ",1
327493,29-JAN-12,27-JAN-12,Rain,,en,70.29.19.251,torontoj@sympatico.ca,14769448,000000122873963,5,5,,5
327494,29-JAN-12,27-JAN-12,Suraj,,en,70.50.98.33,wmholden@bell.net,14770030,000000122861578,5,5,,5
327495,29-JAN-12,28-JAN-12,Houcem,,fr,184.148.245.190,richardschampagne@sympatico.ca,14778172,000000122889942,5,5,"votre service s'est grandement amélioré depuis quelques années et surtout le temps d'attente pour vous rejoindre
Bravo",5
327496,30-JAN-12,29-JAN-12,Kishore,,en,70.30.8.25,scotland@sympatico.ca,14787184,000000122912400,5,2,"It appears that the ""browser"" - explorer - is possibly the source of the slowness I have been experiencing, anyway - Thanks for the excellent service. We have your telephone and television service but overall find them too costly and unless you can reduce the cost of these I expect we will go with Rogers soon - we are ""seniors"" and cost is a very definite issue here.   John.",5
327497,31-JAN-12,30-JAN-12,Evan,,en,70.31.72.151,cunninghame@sympatico.ca,14790550,000000122935800,5,5,,5
327498,31-JAN-12,30-JAN-12,Liza,,en,70.29.65.217,wp.kakaletris@sympatico.ca,14798168,000000122922918,1,1,"The Bell advisor told me that a senior technician was going to calll me at 9:00 p.m. to deal with my problem when I was at home and, of course, no one called - so we still continue to have very poor internet service and am very tired of dealing with Bell.  Is someone going to help resolve this issue?",1
327499,31-JAN-12,30-JAN-12,Maxime,,fr,69.70.93.214,silversurfer77@sympatico.ca,14797096,000000122927697,5,5,Ma récente expérience est parfaite alors que d'autres expériences passées étaient loin d'être correctes particulièrement lorsqu'on tente de vous joindre en dehors des heures de bureau (le soir ou la nuit).,5
327500,31-JAN-12,30-JAN-12,Colleen G,,en,69.159.46.91,tomevans@bell.net,14797730,000000122927233,5,5,"It is unclear why Bell Internet Advisor does not work with Windows 7. It attempts to install on every startup. If advice on at least how to prevent this annoying process were available, I would be happier.",3
327501,31-JAN-12,29-JAN-12,Noureddine,,fr,70.55.98.207,denis.tremblay27@sympatico.ca,14782234,000000122908516,2,2,Ne pas me faire dire que d'ici 72 heures on allais me rapeller....72 heures c'est ridicule comme delai pour du SERVICE!!!,2
327502,31-JAN-12,30-JAN-12,Shiann,,en,70.55.36.246,b.a.wood@sympatico.ca,14789360,000000122921452,4,4,"Prompt and pleasant service.  So far I'm
satisfied.  Will wait to see how the
product performs once installed.",4
327503,31-JAN-12,30-JAN-12,Madhu,,en,76.69.103.155,stdb3@sympatico.ca,14797296,000000122922611,5,5,,5
327504,31-JAN-12,30-JAN-12,Grace,,en,70.54.89.148,r.greenberg1@sympatico.ca,14796092,000000122918833,4,5,,4
327505,31-JAN-12,30-JAN-12,Manel,,fr,76.69.175.98,mila7@sympatico.ca,14794986,000000122935765,5,5,Ona bien répondu à ma demande. Rien a redire pour une fois.,4
327506,31-JAN-12,30-JAN-12,Jason,,en,70.30.243.34,tom.zacchia@sympatico.ca,14797726,000000122928385,4,2,,5
327507,31-JAN-12,30-JAN-12,Krishidhar,,en,76.69.65.216,arto11@sympatico.ca,14789264,000000122935455,5,4,,5
327508,31-JAN-12,30-JAN-12,Mahender,,en,64.228.69.198,carol.mailloux063@sympatico.ca,14789988,000000122931747,4,4,,4
327509,31-JAN-12,30-JAN-12,Snehalatha,,en,64.231.88.156,gerald.utley@sympatico.ca,14791824,000000122918062,5,5,"Nothing. Both customer care representatives were extremely patient and helpful! I hope they are notified when customers like myself express satisfaction with their efforts.  If this does NOT happen, then I would be dissatisfied with BELL Internet managers! I would appreciate hearing from Bell as to how/when their employees are notified of positive comments by customers who are satisfied.  I believe surveys should not only assist the employer in assessing the representative abilities, but should also be a means of passing positive feedback on to the employees. If I cannot assume the employees hear about compliments they receive for good work, I do not think I will take the time to fill out one of these surveys again. Since I took the time to fill out this survey, I hope you take the time to clarify your policies/purposes of these surveys regarding feedback to employees. ",5
327510,31-JAN-12,30-JAN-12,Alexander,,en,68.56.218.50,t.g.smith@bell.net,14797500,000000122930108,4,4,,4
327511,31-JAN-12,30-JAN-12,Brenda,,en,70.52.166.68,Philip.Lees@bell.net,14788664,000000122923394,2,2,Keeping to original prices that was quoted. Pasted on to different departments.,3
327512,31-JAN-12,30-JAN-12,Chuck,,en,184.147.186.161,boltholemike@bell.net,14789706,000000122926908,1,1,Help me!!!!!!,1
327513,31-JAN-12,30-JAN-12,Hedi Sadek,,fr,74.12.230.220,rfrigon@bell.net,14796320,000000122923622,4,4,c'est très bien.,4
327514,31-JAN-12,30-JAN-12,Max,,en,69.158.112.180,abponce@sympatico.ca,14788806,000000122932654,5,4,,5
327515,31-JAN-12,28-JAN-12,Sana,,fr,174.93.144.96,fpaquette01@sympatico.ca,14773558,000000122889462,4,5,,4
327516,31-JAN-12,29-JAN-12,Samantha,,en,50.101.106.52,kdegloria@sympatico.ca,14784352,000000122904704,4,4,,4
327517,31-JAN-12,30-JAN-12,Nelly,,en,174.94.29.208,dredman@sympatico.ca,14791054,000000122930395,5,4,Can't think of anything else!,5
327518,31-JAN-12,30-JAN-12,Munyaradzi,,en,70.29.242.249,ewelburn@sympatico.ca,14791368,000000122922326,5,5,,5
325967,29-JAN-12,25-JAN-12,Kathy,,en,174.91.254.109,heather.stephens@sympatico.ca,14734200,000000122819779,5,5,"When you sent out the new modem a note stating that I would not received the phone cable & Ethernet cord as it was a replacement. I looked, for these parts & was going to retun it but decided to call. bell Internet services instead.i reached Audel & he was excellent (very patient) he helped install the modem, fixed my problem with my e-mail, & make changes so my IPad was connected to the new modem.THANKS BELL !! Already recommended to my friend to call because she also has the new modem plus a router.She called & Bell helped her & fixed her problem also..BRAVO",5
325968,29-JAN-12,28-JAN-12,Estephania,,en,184.148.76.92,email3252@bell.net,14773286,000000122900175,5,5,Not at all - I am very satisfied,5
325969,29-JAN-12,28-JAN-12,Mohamed,,fr,174.92.168.64,yrichard3@bell.net,14780196,000000122886517,5,5,rien,5
325970,29-JAN-12,27-JAN-12,Keerthi,,en,70.31.18.105,hummella@sympatico.ca,14761720,000000122883496,4,4,,4
325971,29-JAN-12,28-JAN-12,Fredelyn,,fr,67.68.64.102,daniel_clermont@sympatico.ca,14772546,000000122885802,5,5,Avoir plus de gens comme lui qui connaisse leur job parce que la semaine d'avant j'ai eu un problème internet et l'autre personne qui m'avait répond ne savais pas comment faire et m'a répond qu'un autre technicien me rappellerais d'ici 48 heures.... Pas besoin de vous dire que je ne suis pas technicien et j'ai trouver moi même le problème en moins d'une heure mais si je n'avais pas trouver je me serais passer de l'Internet 2 jours pour rien.,
325972,29-JAN-12,25-JAN-12,Shashank,,en,76.71.148.75,jmccann_6@sympatico.ca,14735316,000000122824610,5,5,"Nothing, everything was done in a very timely fashion, I was totally surprised, thank you ma bell",5
325973,29-JAN-12,28-JAN-12,Daniel,,en,70.31.18.182,karia_n@bell.net,14775324,000000122888515,5,5,,5
325974,29-JAN-12,25-JAN-12,Hedi Sadek,,fr,174.92.245.11,m.hemlin@sympatico.ca,14737068,000000122817422,4,4,Je ne peux rien dire pour le moment. Tout dépend si je recois encore une autre lettre de votre part dans les prochaines semaines.,4
325975,29-JAN-12,28-JAN-12,Jeff,,en,65.94.121.16,glenn.smallwood@sympatico.ca,14773898,000000122887882,5,5,,5
325976,29-JAN-12,27-JAN-12,Katrina,,en,64.231.184.230,ken.mcwatters2@sympatico.ca,14763360,000000122872552,4,3,"The service representative was excellent. I am still just concerned about how Bell abitrarilly can change anything yet tell me I am locked into something for a year. I will still be looking into more economical options for my phone, tv and internet. Bell may not be the best option in the end. ",2
325977,29-JAN-12,27-JAN-12,Maurice,,en,67.71.11.61,chickade@sympatico.ca,14758512,000000122884843,4,4,,5
325978,29-JAN-12,28-JAN-12,Roy,,en,174.89.137.117,gilda.thriault@sympatico.ca,14773842,000000122900092,4,4,"I had no problem with Roy, great rep.  My problem lies with the fact that as of March 13th I will not have any internet service and I am presently getting speeds of 2.5 Mbps.  I am not too happy about the situation.",
325979,29-JAN-12,28-JAN-12,Estephania,,en,64.231.13.169,jeancrawford@sympatico.ca,14774688,000000122889593,5,5,,4
325980,29-JAN-12,28-JAN-12,Fathi,,fr,76.71.181.89,maroj@sympatico.ca,14776484,000000122894753,5,4,,5
325981,29-JAN-12,28-JAN-12,Mohamed Amine,,fr,76.71.181.89,maroj@sympatico.ca,14776482,000000122897405,1,2,,1
325982,29-JAN-12,28-JAN-12,Nawel,,fr,67.68.66.168,mouse09@sympatico.ca,14777104,000000122885905,5,5,,5
325983,29-JAN-12,28-JAN-12,Imran,,en,67.70.41.46,t_vand@bell.net,14779368,000000122888283,4,4,,4
325984,29-JAN-12,28-JAN-12,Josh,,en,67.70.41.46,t_vand@bell.net,14779370,000000122892060,4,4,,4
325985,29-JAN-12,29-JAN-12,Madhu,,en,74.198.9.193,flyingturtles@sympatico.ca,14773532,000000122903340,3,2,Speak better English,3
325986,29-JAN-12,28-JAN-12,Gloria,,en,174.92.108.83,laurie.geoghegan@bell.net,14775740,000000122890827,4,4,When I got off the phone I didn't feel that she was very friendly.  I felt more like I was imposing than receiving help.  So maybe just put a smile on her face when talking and it will shine in her voice.  Some of us are very computer illeterate.  Maybe I just frustrated her.  At least my problem was resolved so I am happy with that. ,5
325987,29-JAN-12,28-JAN-12,Martina,,en,76.64.43.100,jjwilson1@sympatico.ca,14774874,000000122895533,4,4,Have call centre in Canada.Conction was very bad. Rep had to ccall us back which took a few minutes. ,5
325988,29-JAN-12,28-JAN-12,Ajay,,en,174.92.152.5,dotdes@sympatico.ca,14773058,000000122889968,5,5,,5
325989,29-JAN-12,28-JAN-12,Aquiles,,en,64.229.30.106,dmelling@sympatico.ca,14772974,000000122897682,4,4,,4
325990,29-JAN-12,28-JAN-12,Salvador,,en,74.14.87.52,ecleman@sympatico.ca,14773178,000000122896548,5,5,"Nothing.  Your representative listened to what I wanted and answered all my questions satisfactorily.
",5
325991,29-JAN-12,28-JAN-12,Grant,,en,70.29.237.159,davegillies@sympatico.ca,14772628,000000122890779,5,4,less waiting between customer care reps,4
325992,29-JAN-12,15-JAN-12,Neha,,en,64.231.190.229,vinceia@sympatico.ca,14619888,000000122581182,1,1,"Problem started intermittently late 2011 and officially logged Dec 20. Finally resolved a month later with a new modem. No linkage at all with each of my calls, agents could not trace my ticket number. it was Awful!.",1
325993,29-JAN-12,28-JAN-12,Nas,,en,64.229.80.206,cuddyclan@sympatico.ca,14772452,000000122889671,5,5,very satisfied,5
325994,29-JAN-12,27-JAN-12,Mohammed,,en,70.49.230.170,snowsrk9@sympatico.ca,14768590,000000122873519,1,1,GET SOMEONE WHO CAN SPEAK ENGLISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,1
325995,29-JAN-12,27-JAN-12,Adel,,fr,67.70.145.44,lafreniere.robert@sympatico.ca,14763704,000000122861508,5,4,"rien
 ",4
325996,29-JAN-12,28-JAN-12,Med Anouar,,fr,174.93.220.216,francineplante@bell.net,14773592,000000122892768,3,5,,4
325997,29-JAN-12,28-JAN-12,Jamie,,en,174.88.41.247,mzsheraly@sympatico.ca,14777228,000000122894763,4,5,,5
325998,29-JAN-12,28-JAN-12,Aprajit,,en,70.51.121.83,laura_31@sympatico.ca,14775736,000000122898123,5,5,Nothing,5
325999,29-JAN-12,28-JAN-12,Mary,,en,76.65.5.177,dlhein@bell.net,14772950,000000122889136,5,4,,4
326000,29-JAN-12,28-JAN-12,Salvador,,en,74.15.108.207,rhudson1@sympatico.ca,14778128,000000122894011,5,5,,5
326001,31-JAN-12,30-JAN-12,Tshering,,en,70.49.229.109,cawm63@bell.net,14790058,000000122926882,5,5,everything was perfect and the response was quick compared to your competitor.  No wait time for customer service is great.  Thanks.,5
326002,31-JAN-12,27-JAN-12,Romeo,,en,69.159.73.184,holdenmk@bell.net,14761598,000000122860645,4,4,Ask your operaters to speak a little slower when they are talking to someone who is not very computer savy.,4
326003,31-JAN-12,30-JAN-12,Mahesh,,en,174.95.65.165,growlgrowl@bell.net,14792096,000000122935900,5,5,"the telephone no. shown in my support booklet is 310-310-7873 which turned out to be the Kids Help Line.  I had to look in the telephone book to get the right no.  also, the computer is running very slowly, it took 5 minutes to download this survey.",4
326004,31-JAN-12,30-JAN-12,Nadia,,fr,50.100.133.228,friverin@bell.net,14791616,000000122919540,5,5,,5
326523,28-JAN-12,27-JAN-12,Seshadri,,en,174.94.21.52,glennkelley@sympatico.ca,14761056,000000122883177,5,5,"I don't think the experience could have been improved.  Seshadri was very pleasant.  Answered my questions, offered suggestions... I called because I was taken in by a phone scam and was worried that someone had gained access to my computer.  He was able to check and reassure me that everything was fine. When we finished, I turned to my husband and said.. ""now that is why we use Bell!"" Kudos to you and your great service!",5
326524,28-JAN-12,27-JAN-12,Khalil,,fr,174.89.224.182,jubinville.christiane@sympatico.ca,14763022,000000122863989,5,5,,4
326525,28-JAN-12,27-JAN-12,Jean,,en,70.48.71.45,stams111@sympatico.ca,14768714,000000122861042,5,5,Inform new customers with the proper info up front and part of our situation would not have happened.,5
326526,28-JAN-12,27-JAN-12,Kevan,,en,76.70.46.107,lschweyer@sympatico.ca,14764310,000000122877154,5,5,Not much really. Service rep knew what he was doing.,5
326527,28-JAN-12,27-JAN-12,Danielle,,en,70.52.142.194,pdodd@sympatico.ca,14766694,000000122864295,1,1,Perhaps in your training you should instruct your follow up reps to read the text above the point of the reason they are trying to contact your CUSTOMER. They will then have a better understanding of how to proceeed wjth their call.,4
326528,28-JAN-12,27-JAN-12,Caroline,,en,67.70.108.61,steve.show@bell.net,14768792,000000122870479,5,5,,5
326529,28-JAN-12,27-JAN-12,James,,en,74.14.182.43,mywolanski@sympatico.ca,14766014,000000122870818,5,4,"It always take so long to reach somebody.  The wait
is far to long.",4
326530,28-JAN-12,26-JAN-12,Jessica,,en,76.69.132.17,a.esposito@sympatico.ca,14742964,000000122842060,3,3,Allow customers to change thier own billing and address and contact phones without calling in. They could only fix my contact phones numbers.,3
326531,28-JAN-12,27-JAN-12,Venkatesh,,en,174.95.101.39,dale.roberts047@sympatico.ca,14759036,000000122866040,5,5,,4
326532,28-JAN-12,27-JAN-12,Ibtissem,,fr,174.92.192.153,morin.luc@bell.net,14765808,000000122864163,5,5,Rien de plus,5
326533,28-JAN-12,27-JAN-12,Evan,,en,76.67.144.39,raylynne@sympatico.ca,14767228,000000122873407,5,4,"Make it easier for Quebec residents to get someone on the line ,all our call go to Ontario first then have to be transferred to quebec.",5
326534,28-JAN-12,27-JAN-12,Joseph,,en,64.228.211.177,emwhiteley@sympatico.ca,14760128,000000122870615,5,5,"After two previous calls, one on December 29,2011 and January 26, 2012 two different customer care representatives gave me the wrong information. They were very friendly and helpfull. They told me to deduct the amount that I was overbilled from my total when I pay my bill. The call on January 27th the customer care representative gave me the corect information. He was also was very friendly and helpfull. 

I would recommend that your client care customer representatives be properly trained. I didn't appreciatr having to call three times to get this problem solve.  ",4
326535,28-JAN-12,27-JAN-12,Steve,,en,174.89.135.60,robmiss@sympatico.ca,14767662,000000122880947,1,,"The interaction with Steve cannot be divorced from the entire interaction with Bell. This episode started at 10:00 am and included 4 phone calls to 4 different number  - a total of about 3 1/2 hours on the phone - plus 2 lengthy attempts online to use Bell.ca (as each was recommended at each phone call. All Bell.ca yielded was the info that ""we don't handle that matter.""
This day's interaction with Bell was not unusual. I had a much more frustrating set of interactions with Bell last summer which only resulted in my deciding not to purchase more Bell services. I would far rather have to face a lengthy series of appointments with a dentist than to have to call Bell even to ask about your products.
Furthermore, your representatives do not seem to realize the effort required to change email addresses  - stationary, advertising, notifying hundreds of contacts, etc. Steve told me that I should simply change from sympatico to gmail. Typical of Bell employees he did not know that I have been using gmail for more than a year (when travelling outside North America, because Bell Canada's sympatico is often not accessible. I use sympatico here because I have too much invested in it.) 
Your separation between Bell and Bell Mobility is entirely confusing to the average user. Your services overlap because the technology is no longer clearly divided into land line and mobile, but your people in one side know nothing about the other side and cannot even access records on the other side. Each side recommends only their own incompatible solution to problems and to the need to improve my capabilities. It even took me about a year and a number of extremely lengthy phone calls to various branches of Bell before I could get my small bill for Bell services consolidated into one bill.
If I come through as bitter about Bell customer service then at least I will have communicated that much.
You asked for one thing that Bell could do to improve customer experience. That might be to provide one phone number for home users (who now use a wide range of Bell equipment and services) which would be adequately staffed by people who have contacts across the entire Bell company so that no-one has to hold online for hours only to find that we've called the wrong number in Bell. I have 6 phone numbers from yesterday's experience on a sheet in front of me and that does not include the one's you advertise. The present approach of publishing a lot of different phone numbers opposite service labels that only Bell understands is not good customer relations. 
Robert V. Robinson",1
326536,28-JAN-12,27-JAN-12,Aquiles,,en,184.147.113.20,robertandann@sympatico.ca,14767632,000000122870079,1,1,Have a tech with more experience and knowledge of the problem,2
326537,28-JAN-12,27-JAN-12,Asma,,en,76.65.78.148,bryan.mitchell2@sympatico.ca,14758034,000000122884316,5,5,"nothing, the lady who served me was very polite and patient with me. she resolved my problem quickly and i thanked her very much for her help.",5
326538,28-JAN-12,23-JAN-12,Mariem,,fr,174.95.242.124,selpoivre@sympatico.ca,14712716,000000122766990,1,1,"Encore le meme problème ma connexion internet coupe tous les jours temporairement??et souvent??
s.v.p.trouver et règler,,SUPER INSASTIFAIT du service Internet,,vous 
ètes des (tous) des *GROS ZER0*
",1
326539,28-JAN-12,27-JAN-12,Vikram Aditya,,en,65.92.101.110,angelica1991@bell.net,14757056,000000122868435,5,5,I like the person but had a bit of a hard time understanding him so I guess to make shure all workers can speak good english to help the customer to understand what they are explaining to them,4
326540,28-JAN-12,27-JAN-12,Budala,,en,70.48.236.131,flyer37@sympatico.ca,14760484,000000122881783,5,5,,5
326541,28-JAN-12,27-JAN-12,Anne,,en,70.49.50.91,ncovell@sympatico.ca,14766058,000000122866260,5,5,,4
326542,28-JAN-12,24-JAN-12,Leni,,en,76.67.97.251,bjsebert@sympatico.ca,14715716,000000122800893,5,4,Realize that some older computer users are not familiar with many computer terms,5
327047,28-JAN-12,27-JAN-12,Brenda,,en,76.66.125.254,judithasmith@sympatico.ca,14763034,000000122874818,5,4,,5
327048,28-JAN-12,26-JAN-12,Luis,,en,70.52.85.62,mark.vissa@sympatico.ca,14737452,000000122833371,5,4,,4
327049,29-JAN-12,22-JAN-12,Med Wacef,,fr,70.30.200.201,alain.bradette@sympatico.ca,14697442,000000122750219,5,5,,5
327050,29-JAN-12,24-JAN-12,Marcos,,en,70.26.4.252,mckthomas@sympatico.ca,14723316,000000122788190,3,3,Fewer technical installation errors would have required fewer technician visits to resolve. Was without phone and Internet service (and apartment door entry system) for about 10 days. Should have in no interruption in service.,3
327051,29-JAN-12,25-JAN-12,Zohra,,fr,174.89.97.218,leblancrichard@bell.net,14736438,000000122809271,5,4,,5
327052,29-JAN-12,23-JAN-12,Mohamed Hedi,,fr,76.69.173.241,marieve.croto@sympatico.ca,14710672,000000122768580,2,4,"Pour améliorer votre service, ce sera à vous de trouver des solutions suite au service que j'ai reçu.

Après avoir perdu internet depuis jeudi ou vendredi, j'ai demandé lundi au tech. en informatique où je travaille et qui est venu chez moi pour voir le problème. J'ai dû insisté pour avoir un nouveau modem après ses vérifications, reset, changer de prise de courant & téléphonique, changer les fils, le tout dans le but d'éliminer les causes une après l'autre de la perte de la connexion. La personne qui m'a répondu chez Bell riait tout le temps jusqu'à ce que je lui dise que moi je ne la trouvais vraiment pas drôle car j'ai vraiment besoin d'internet pour mon travail et après quelques vérifications, il m'offrait un nouveau fils et me jurait que mon problème serait réglé, bizarrement, il n'a plus juré mais plutôt transféré au département des modems lorsque je lui ai dis que c'était parfait pour le fils à condition qu'il me donne 1 mois de service internet gratuit pour la perte de la connexion du fait que je dois attendre le nouveau fils, faire le changement pour se rendre compte que ça ne fonctionne pas plus, téléphoner à nouveau chez Bell pour expliquer que ça ne fonctionne toujours pas, faire des nouvelles vérifications et enfin conclure que c'est le modem le problème, attendre le nouveau modem. Bref, on m'a envoyé un nouveau modem mais avec beaucoup d'insistance et étrangement, j'ai gardé les mêmes prises et fils mais échangé les modems et j'ai retrouvé la connexion internet.

Sincèrement, je suis extrêment déçue du dernier service reçu.",
327053,29-JAN-12,28-JAN-12,Ricardo,,en,50.101.230.62,rogeremms@sympatico.ca,14778328,000000122902567,5,5,"
don't like speaking to rep's in another country, I would suggest bring the jobs back to Canada do not agree with this practice.  May encourage me to go to another provider.  I not the only one that states this matter.  THINK about it!!!",3
327054,29-JAN-12,28-JAN-12,Ramzi,,fr,76.68.153.10,pierre.marquis4@sympatico.ca,14777728,000000122888420,5,4,"Au lieu d'augmenter les frais régulièrement, m'offrir des rabais de temps à autre.",4
327055,29-JAN-12,24-JAN-12,Rashika,,en,99.42.161.167,jjhendry@sympatico.ca,14720848,000000122788124,4,4,Why was the computer messed up in the first place by sympatico.???,4
327056,29-JAN-12,27-JAN-12,Rolando,,en,70.26.24.250,jody.gill@sympatico.ca,14762670,000000122874103,4,4,,4
327057,29-JAN-12,27-JAN-12,Dinesh,,en,70.26.24.250,jody.gill@sympatico.ca,14762672,000000122882235,4,4,,4
327058,29-JAN-12,27-JAN-12,Pedro,,en,70.50.98.138,grgr19@sympatico.ca,14761212,000000122875875,5,4,n/a,4
327059,29-JAN-12,24-JAN-12,Elmer,,en,74.12.16.218,davehamilton7@sympatico.ca,14717300,000000122799172,5,4,"Nothing. It was just fine.
",3
327060,29-JAN-12,28-JAN-12,Herbert,,en,64.231.202.171,datgray@sympatico.ca,14772614,000000122900219,4,4,,4
327061,29-JAN-12,28-JAN-12,Abdul,,en,174.94.39.223,gasoline@bell.net,14773712,000000122901561,5,5,"Nothing, he was terrific!!",5
327062,29-JAN-12,28-JAN-12,Anis,,fr,70.27.220.132,crgnr@sympatico.ca,14772428,000000122887797,5,5,Impossible,5
327063,29-JAN-12,28-JAN-12,Kali,,en,76.70.111.228,okumg@bell.net,14777402,000000122891389,2,1,"Bell could do what they say they are going to do each time I call.  My bill increased a substantial amount and even with the increases I was notified about I do not understand where or why I am paying so much.  I have been a long time customer and don't appreciate being told one thing and then it not happening.  Kali did what she could for me.  It is Bell, not Kali, I am disappointed with.  Maybe it's time for a change.",1
327064,29-JAN-12,28-JAN-12,Preethi,,en,65.92.1.56,marcandelyse@sympatico.ca,14776310,000000122889051,1,1,"Your company needs to have one person assigned to oversee that a problem is resolved. I have spent countless hour on the phone, having to repeat my story over and over, getting passed from department to department and the problem has not been resolve. I am switching to Rogers.",1
327065,29-JAN-12,27-JAN-12,Mohan,,en,74.12.61.185,cl.legault@sympatico.ca,14758634,000000122875081,5,4,Nothing could have done to improve the service. Mohan quickly corrected the problem.  Thank you Mohan. ,5
327066,29-JAN-12,28-JAN-12,Julio,,en,70.27.31.22,abha@sympatico.ca,14770694,000000122892592,4,4,,4
327067,29-JAN-12,28-JAN-12,Sana,,en,76.67.97.190,kjr.jbourne@sympatico.ca,14775542,000000122892789,5,5,,5
327068,29-JAN-12,25-JAN-12,Mary-Jane,,fr,76.69.205.71,damoursmichel@sympatico.ca,14731854,000000122814302,3,2,,1
327069,29-JAN-12,27-JAN-12,Ronald,,en,74.15.249.170,hope5@sympatico.ca,14761624,000000122867221,5,,,2
327070,29-JAN-12,24-JAN-12,Amy,,en,184.146.112.85,r_foran@sympatico.ca,14725284,000000122793344,5,5,,5
327071,29-JAN-12,27-JAN-12,Victor Gabriel,,en,70.26.45.36,ephillips_14@sympatico.ca,14760138,000000122867707,4,5,,5
327072,30-JAN-12,17-JAN-12,Oussema,,fr,174.89.91.63,jeanfrancoisbertrand@bell.net,14638896,000000122640453,3,2,,3
327073,30-JAN-12,28-JAN-12,Ibtissem,,fr,174.95.230.138,Nassimo@bell.net,14770550,000000122896121,5,5,Très satisfait. Les conseillers ont été très professionnels. Merci bien.,5
327074,28-JAN-12,27-JAN-12,Brenda,,en,174.89.158.249,john.yeghouchian@bell.net,14762766,000000122875021,5,5,,5
327075,28-JAN-12,27-JAN-12,Chiheb,,fr,174.93.249.146,mo.arbour@sympatico.ca,14765702,000000122870467,4,5,J'avais un peu de difficulté à comprendre Chiheb.. j'ai demandé quelques fois de répéter ce qu'il disait,5
327519,31-JAN-12,30-JAN-12,Marouen,,fr,76.64.29.183,paulfrancois@sympatico.ca,14795736,000000122926009,4,4,Ne pas dire que quelqu'un me téléphonerait alors que personne ne m'a appelé.,3
327520,31-JAN-12,30-JAN-12,Shiann,,en,70.55.36.246,b.a.wood@sympatico.ca,14789358,000000122925517,5,5,"Nothing, all was handled to my satisfaction.",5
327521,31-JAN-12,27-JAN-12,Priya,,en,74.15.44.172,kelleyandassoc@sympatico.ca,14763346,000000122869449,1,1,"I asked for my internet IP address to be changed to another phone number and it has not been done as promised!!!!
Promised to be actived yesterday, please activate !!",3
327522,31-JAN-12,27-JAN-12,Alvin,,en,74.15.44.172,kelleyandassoc@sympatico.ca,14763344,000000122870377,5,5,,5
327523,31-JAN-12,30-JAN-12,David,,en,64.231.145.238,susan.lyons@sympatico.ca,14797434,000000122922315,5,5,can't think of anything,4
327524,31-JAN-12,30-JAN-12,Carmen,,en,70.48.148.98,lresnick@sympatico.ca,14794177,000000122921095,5,5,"Nothing  All Very good  Carmen  was Extremely  Nice ,  Helpfull and Kind  

               Thank you Les Resnick              ",5
327525,31-JAN-12,30-JAN-12,Moses,,en,69.159.0.197,theoniecooke@bell.net,14797656,000000122921603,5,5,nothing,5
327526,31-JAN-12,30-JAN-12,Roy,,en,207.164.125.86,mulley3@bell.net,14795216,000000122926540,4,5,,4
327527,31-JAN-12,30-JAN-12,Salvador,,en,184.145.119.17,gamarra.thorsen@sympatico.ca,14791694,000000122925089,5,5,"All was perfect, thanks.",5
327528,31-JAN-12,30-JAN-12,Kim,,en,184.151.63.201,marysueandsteve@sympatico.ca,14794702,000000122923715,2,1,,1
327529,31-JAN-12,30-JAN-12,Med Anis,,fr,76.71.177.84,lisajerome@bell.net,14793994,000000122935130,3,5,"J'avais beaucoup de difficulté à entendre
le représentant...il semblait parler loin
du micro car lorsque je lui disais que je l'entendais mal, il corrigeait et ça allait pour les quelques minutes à venir mais ça revenait toujours..",5
327530,31-JAN-12,30-JAN-12,Aymen,,fr,70.31.208.57,marianneroche@bell.net,14794540,000000122935307,2,1,"écouter ma demande, mes besoins ",3
327531,31-JAN-12,29-JAN-12,Wahida,,fr,199.22.57.2,belanger-alain@sympatico.ca,14781102,000000122909643,2,3,"Mon probleme concernait un router n'apartenant pas a Bell mais j'avais besoin des informations relatives à mon compte Bell. Bien que je comprenne bien que la représentante ne pouvais m'aider sur l'équipement, la façon dont j'ai obtenu les informations requises est, disons discutables. Tous est dans la façon de dire les choses.",3
327532,31-JAN-12,30-JAN-12,Katherine,,en,184.147.224.178,jgspringer@sympatico.ca,14792994,000000122919037,5,5,keep download speeds consistant,4
327533,31-JAN-12,30-JAN-12,Janice,,en,70.26.46.54,ksingalls@sympatico.ca,14793686,000000122920110,5,5,,5
327534,31-JAN-12,30-JAN-12,Luis,,en,70.54.7.133,wj_revell@sympatico.ca,14798142,000000122923628,2,2,"Luis was not the problem and I could under stand him fairly well,His supperviser left me not able to E mail with out some changes on my part and I had trouble understanding her.I feel I need to change to another company.Jim",1
327535,31-JAN-12,30-JAN-12,Jose,,en,206.47.249.247,kfanning@sympatico.ca,14793582,000000122918823,3,4,I was contacted to change my internet service to a higher speed and told it was remote.  The advised via email that there was a tech visit.  The tech completed the job but never showed up.  I had to call in repair to get my internet service working and ended up being optioned wrong.,3
327536,31-JAN-12,30-JAN-12,Jay,,en,24.201.112.66,baudouy@bell.net,14789460,000000122919174,2,4,Jay said that he would call me back but never did. I had to call back at 11am.,4
327537,31-JAN-12,30-JAN-12,Kylie,,en,24.150.222.202,jkiseliouk@sympatico.ca,14793052,000000122918733,5,4,"This is second time I am asking to call me but your office,does not check this survey.Give me a call at 416 892 5711 or 905 338 04 85,I have a lot to say.
Thanks.",2
327538,31-JAN-12,30-JAN-12,Brenda,,en,24.201.112.66,baudouy@bell.net,14789462,000000122921117,5,5,nothing Brenda was very pleasant and did her job  very well.,5
327539,31-JAN-12,30-JAN-12,Latregan,,fr,64.228.78.104,maxgir@sympatico.ca,14794756,000000122929650,5,5,Tout a été parfait !,5
327540,31-JAN-12,30-JAN-12,Melvin,,en,64.229.95.35,tmg2@sympatico.ca,14797718,000000122930197,1,3,Let me speak to someone who spoke English without the thich accent.,1
327541,31-JAN-12,30-JAN-12,Ryan,,en,74.14.128.209,jeffgill01@sympatico.ca,14792938,000000122922547,5,5,,5
327542,31-JAN-12,30-JAN-12,Daniel,,fr,74.198.165.29,crete.chantal@sympatico.ca,14790530,000000122929487,1,1,"Premièrement, mon problème n'est pas résolue.  J'ai passé l'après-midi au téléphone avec différents préposés du service à la clientèle de Bell, me faisant transférer d'un département à l'autre, devant répéter le problème à chaque fois.  Je suis frustrée, exaspérée et totalement INSATISFAITE.",1
327543,31-JAN-12,30-JAN-12,Sarah,,en,174.89.63.101,wayneward@sympatico.ca,14798080,000000122922906,5,4,,5
327544,31-JAN-12,30-JAN-12,Martina,,en,64.231.84.16,seratepa@bell.net,14796964,000000122919517,4,4,,4
327545,31-JAN-12,30-JAN-12,Noureddine,,fr,70.30.199.91,marianikthirion@bell.net,14794538,000000122927338,4,4,,5
327546,31-JAN-12,30-JAN-12,Andrew,,en,74.15.248.206,johnclark@sympatico.ca,14793190,000000122919618,4,4,,4
327547,31-JAN-12,30-JAN-12,Amanda,,en,70.24.212.248,richco@sympatico.ca,14796380,000000122920000,5,5,"Not much - even though there was some waiting involved while Amanda did the required research and stuff on her end, but i can't see how that could have been avoided. ",5
327548,31-JAN-12,30-JAN-12,Moemen Belleh,,fr,76.64.84.204,majal2617@bell.net,14794380,000000122921727,5,5,,5
327549,31-JAN-12,30-JAN-12,Karina,,en,69.158.82.245,michelekeane@sympatico.ca,14794940,000000122920290,5,5,Nothing.  It was a great experience.  The tech person was fantastic and did a great job.,5
327550,31-JAN-12,30-JAN-12,Juliio,,en,174.91.35.86,glundie@sympatico.ca,14792000,000000122936133,4,3,To check at your end if my service had been mover over at 3 p.m. to the new place.  ,
327551,31-JAN-12,30-JAN-12,Carl,,en,184.147.179.233,jandjstone@sympatico.ca,14792720,000000122930221,5,5,Nothing.  I was very pleased with the response I got.,5
327552,31-JAN-12,30-JAN-12,Brenda,,en,70.48.214.114,jcellington@sympatico.ca,14792828,000000122927640,4,4,Keep your representatives from altering people's accounts without their knowledge or approval. ,3
327553,31-JAN-12,30-JAN-12,Salvador,,en,65.92.13.14,ken.rutter@sympatico.ca,14793554,000000122927820,5,4,Everything good,5
327554,31-JAN-12,30-JAN-12,Kanchana,,en,76.69.43.88,barjay77@sympatico.ca,14789440,000000122920934,4,4,nothing but it should have been addressed at the 2 previos calls,4
327555,31-JAN-12,30-JAN-12,Dennis,,en,65.95.9.188,joanne.olenick@sympatico.ca,14793126,000000122935706,4,4,"Sometimes I think it would be nice if you guys called and said, Hey, you're a good customer so we are going to give you .....",4
327556,30-JAN-12,29-JAN-12,Priya,,en,74.15.25.155,mike.ryan@bell.net,14785586,000000122909856,3,3,"improve your software! Things seem to frequently go wrong with 'My Bell', like circular loops that keep taking you back to sign-in. ",2
326005,31-JAN-12,30-JAN-12,Mohammed,,en,70.30.18.176,rickpap@sympatico.ca,14796388,000000122931952,4,4,Nothing,4
326006,31-JAN-12,30-JAN-12,Abderrahmen,,fr,70.55.84.205,andre.vien@sympatico.ca,14789074,000000122927451,4,5,,5
326007,31-JAN-12,30-JAN-12,Dominic,,en,65.92.250.211,mitvest@sympatico.ca,14795022,000000122935463,5,5,Make more suggestions to resolve a problem,4
326008,31-JAN-12,18-AUG-11,Lucas,,en,184.146.144.125,ellafran@bell.net,12939823,000000119258725,,3,,3
326009,31-JAN-12,29-JAN-12,Rene Jose,,en,64.229.64.104,twsteele@sympatico.ca,14788054,000000122908725,5,5,,5
326010,31-JAN-12,24-JAN-12,Nora,,en,70.51.74.139,glenn.tranter@sympatico.ca,14719204,000000122803874,5,5,,4
326011,31-JAN-12,30-JAN-12,Edgardo,,en,174.93.230.45,vera.miller@bell.net,14797892,000000122933985,5,5,nothing thank you,5
326012,31-JAN-12,30-JAN-12,Mathieu,,en,99.242.25.220,bobandwendy@sympatico.ca,14789694,000000122929681,5,4,Very little.  I was just cancelling my internet service.,5
326013,31-JAN-12,30-JAN-12,Tabatha,,en,76.69.132.230,hunt.club@sympatico.ca,14792424,000000122929088,4,4,"If I did not telephone I would not have found out my options with Bell IT.
I thank you Bell Rep Tabatha for her knowledge, expertise & professionalism.

MJS Stokes",4
326014,31-JAN-12,30-JAN-12,Sofien,,fr,64.229.74.110,pierregareau@bell.net,14795910,000000122929717,5,5,,5
326015,31-JAN-12,30-JAN-12,Kevin,,en,67.70.42.157,willis.turner@sympatico.ca,14798130,000000122935859,5,5,,5
326016,31-JAN-12,28-JAN-12,Luis,,en,64.229.231.97,b_smith@sympatico.ca,14771384,000000122901935,5,5,,5
326017,31-JAN-12,30-JAN-12,Fairin,,en,70.26.116.125,louise47@sympatico.ca,14794146,000000122931555,5,3,"I think that when you offer someone a contract to it should reflect that price for the duration of the contract. It was presented to me that I would pay a certain price for the period of one year. It should not include increases along the way. To me that is false advertising. If I had known that I would still be subject to increases during that contract, I would never have agreed. I would have gone with Primus where the whole thing, would have been would have been one price a lot lower than what Bell was offering. But since I have been with Bell since 1967 ( married name Fizzard) under Williams since May 1978, I decided to stay with them.",2
326018,31-JAN-12,30-JAN-12,Marouen,,fr,76.71.194.201,ginetteo25@sympatico.ca,14791947,000000122932596,5,2,Outlook ,4
326019,31-JAN-12,17-JAN-12,Carl,,en,70.52.172.74,catalin.stefan@sympatico.ca,14634898,000000122619139,2,4,"Ive been a Bell client for more than 10 years and I like to think a good one too (I am under Bell contract for my landline, internet and two smart phones with data plans). 
When I renewed my internet contract I asked the rep to stop charging the modem lease fee, but I was told that this is not possible unless I pay a onetime fee for the modem (despite the fact that I paid my Bell modem many times over through the lease fee) .  
Anyhow long story short, I was passed to the retention dept and my onetime fee issue was solved on the spot.  I will let you draw the conclusions.
",4
326020,31-JAN-12,30-JAN-12,Sabha,,en,70.52.156.99,noragd@sympatico.ca,14795452,000000122934347,5,5,"Talk slower, especially if the representative has an accent other than English.",4
326021,31-JAN-12,30-JAN-12,Rain,,en,74.14.40.149,g1j2l3ritchie@sympatico.ca,14791654,000000122934248,5,5,,5
326022,31-JAN-12,27-JAN-12,Guylaine,,fr,76.71.179.101,jpaul12@sympatico.ca,14762928,000000122874419,5,4,,5
326023,31-JAN-12,27-JAN-12,Guylaine,,fr,76.71.179.101,jpaul12@sympatico.ca,14762930,000000122874263,5,5,,5
326024,31-JAN-12,30-JAN-12,Pedro,,en,184.146.1.14,guilda_durante@sympatico.ca,14792124,000000122919719,5,5,,5
326025,31-JAN-12,30-JAN-12,Edward,,en,74.12.49.47,pyrgosyianis5@sympatico.ca,14796068,000000122929162,4,4,,4
326026,31-JAN-12,27-JAN-12,Reina,,en,204.237.90.6,rege.harren@sympatico.ca,14767310,000000122872595,1,1,listen to my description of the problem and then fix it....don't assume you know what the answer is...try not to be so damn arrogant,1
326027,31-JAN-12,29-JAN-12,Ravi,,en,76.65.26.151,steve.aiken@sympatico.ca,14787538,000000122912541,4,5,,4
326028,31-JAN-12,06-JAN-12,Basker,,en,70.51.226.39,kathylewis@sympatico.ca,14511042,000000122378106,5,5,,5
326029,31-JAN-12,30-JAN-12,Oliver,,en,174.89.25.22,peter.c.mule@sympatico.ca,14795810,000000122930304,3,1,"Problem still exists after reporting over 24 hours. It has now 23 days that the January invoice was prepared, and I still can't download it. It can't be a difficult problem fix can it. You have thousands of customers don't you.",1
326030,31-JAN-12,28-JAN-12,Djouaihia,,fr,184.144.188.171,kevjeffjen@bell.net,14775472,000000122900994,1,1,"Internet beaucoup trop lent.  Celui qui m'a installer internet avec Bell m'avais dit que je pouvais avoir plus vite jusqu'à 25 megs la seconde.  Quand j'ai téléphoné Bell pour demander qu'on modifie mon internet, on m'a dit que vu que l'installation avait eu lieu seulement ce jour l'à il ne pouvait pas avoir accès à mon dossier.  Il m'a promis de me rappeller lundi soir à 20h00.  Il ne m'a pas rappellé.  Moi, j'ai rappellé et on m'a dit que 7 megs la seconde c'est le plus vite possible pour moi.  Je suis très déçu.",1
326031,31-JAN-12,24-JAN-12,Ali,,fr,184.145.153.242,n.estel@sympatico.ca,14724056,000000122785277,5,5,Il était très gentil et surtout professionnel. Merci M. Ali de votre très bon service.,5
326032,31-JAN-12,30-JAN-12,Maxime,,fr,70.29.251.91,chrysalide3@sympatico.ca,14790294,000000122934668,5,5,,5
326033,31-JAN-12,05-JAN-12,Pau,,en,174.92.54.94,lucydemichele@bell.net,14497484,000000122357350,3,2,could have resolved problem.  Much time was spent waiting for responses,3
326034,31-JAN-12,30-JAN-12,Felix,,en,64.231.153.64,hall.sakell@sympatico.ca,14792186,000000122925252,5,4,I was very impressed with Felix's ability to speak English.  In the past I have had difficulties in this regard so I was pleasantly surprised that I had no difficulty understanding Felix.  He was also very pleasant.,5
326035,31-JAN-12,20-JAN-12,Jose,,en,70.51.52.210,brianhdolson@bell.net,14675604,000000122708348,5,5,nothing,4
326036,31-JAN-12,26-JAN-12,Deepika,,en,70.31.16.22,marianne_lo@sympatico.ca,14750992,000000122848385,4,4,Improve technician's English.,4
326543,28-JAN-12,26-JAN-12,Oscar,,en,65.94.60.136,nicolebrady@bell.net,14752212,000000122854431,5,5,"nothing, my rep was patient talked me thru the steps sympathetic and gave me other options",5
326544,28-JAN-12,27-JAN-12,Justin,,en,184.144.9.206,baumer1@sympatico.ca,14757474,000000122864904,5,5,All services were handled perfectly.,5
326545,28-JAN-12,27-JAN-12,Tathiana,,en,67.71.8.81,jean.dalziel@sympatico.ca,14762302,000000122879331,5,4,Can not think of anythinig.,4
326546,28-JAN-12,21-JAN-12,Sarra,,fr,184.146.246.178,gmongeaudrx@bell.net,14690560,000000122721467,,1,Je suis incapable d'accéder à mon courriel sur mac.com.  Un autre technicien m'a dit que le problème est chez Bell. Une autre technicienne m'a assuré qu'un spécialiste de Bell allait m'appeler entre 16 hre et 18 hre ce jour là: aucun appel. J'ai aprlé à une dizaine de technicien/cienne et le problème n'est pas résolu.,1
326547,28-JAN-12,27-JAN-12,Khaled,,fr,64.229.213.138,jrl2@sympatico.ca,14762960,000000122868568,4,4,Avoir simplement réalisé que le modem avait déjà étét retourné...,5
326548,28-JAN-12,27-JAN-12,Oscar,,en,184.146.100.61,sigreen@sympatico.ca,14768414,000000122870574,4,4,"it should be much faster to add a new email address.  it just took way too long to get it setup over an hour
it should have taken no more than 10 minutes, just too many people and too many things todo at your end",3
326549,30-JAN-12,29-JAN-12,Nora,,en,174.95.191.214,danny.sugimoto@sympatico.ca,14782052,000000122904568,2,2,"Improve your speed on internet. I called for slow speed and was told it was my computer, but, now the speed is back to normal. This has happened before, so I suspect it is bad service from Bell's end. It does not appear to be my computer",2
326550,30-JAN-12,25-JAN-12,John,,en,204.101.58.39,bob_bruin@sympatico.ca,14730624,000000122810794,4,4,,5
326551,30-JAN-12,26-JAN-12,Mohamed,,en,99.244.49.85,stevereal@bell.net,14754844,000000122855450,1,1,Communicate the service change and avoid the disruption of service.  The change of service was mishandled and not implemented properly.,1
326552,30-JAN-12,29-JAN-12,Leila,,fr,67.68.90.56,sophiegagnon@sympatico.ca,14787442,000000122914977,5,5,,5
326553,30-JAN-12,27-JAN-12,Nabil,,fr,70.24.179.68,masse4@sympatico.ca,14765100,000000122877520,5,2,Pas reçus le email comme demander.,3
326554,30-JAN-12,26-JAN-12,Silumula Swathi,,en,99.244.49.85,stevereal@bell.net,14754848,000000122858135,1,1,Service disruptions and restoration was extremely mishandled.  Serveral commitments were made and not met.  Bell personel was unaware and completely lost when attempting to correct problems.,1
326555,30-JAN-12,29-JAN-12,Ricardo,,en,69.158.17.170,d.ansovini@sympatico.ca,14781944,000000122917027,1,1,your technical support should learn how to communicate better with clients.,2
326556,30-JAN-12,29-JAN-12,Evan,,en,174.91.49.242,toumbev@sympatico.ca,14787998,000000122912046,5,5,n/a,5
326557,30-JAN-12,23-DEC-11,Asma,,en,216.208.56.15,edhtwk@sympatico.ca,14340386,000000122093946,1,1,She should have been more keen to solve my problem than listening to other people having fun in the background. How rude.,4
326558,30-JAN-12,29-JAN-12,Emmanuelle,,fr,76.65.171.153,rejeanclair@bell.net,14786620,000000122904146,5,5,"La personne qui m'a répondu était avenante, serviable et très patiente à mon égard donc je crois que tout a été fait dans les règles de l'art et je l'en remercie.",5
326559,30-JAN-12,29-JAN-12,Nora,,en,174.89.192.65,apbchamp@sympatico.ca,14780878,000000122913314,4,5,,4
326560,30-JAN-12,29-JAN-12,Emmanuelle,,en,74.12.147.147,terry.mackey@sympatico.ca,14787820,000000122904607,5,5,,5
326561,30-JAN-12,29-JAN-12,Ajay,,en,70.49.243.236,john.saddy.3d@sympatico.ca,14784074,000000122906897,5,5,"Your representative did everything he could to help me figuring out how to install my modem. I couldn't ask for more.

Out of topic, do you think we would be able to get a much, much faster internet in the future?",5
326562,30-JAN-12,29-JAN-12,Brenda,,en,70.49.19.204,abennington@sympatico.ca,14770692,000000122903433,3,5,I had trouble understanding the person helping me. the volume on other line was low also ,5
326563,30-JAN-12,29-JAN-12,Mehdi,,fr,65.94.189.173,michelle_masse@sympatico.ca,14785524,000000122910913,5,5,C'était excellent - continuer dans cette même orientation - vous êtes sur la bonne voie. Merci!,5
326564,30-JAN-12,27-JAN-12,Gustavo,,en,70.29.124.22,assumptaest@sympatico.ca,14757282,000000122869241,4,4,,4
326565,30-JAN-12,27-JAN-12,Jordan,,en,174.88.216.80,faithcoates@sympatico.ca,14760312,000000122872316,1,1,called me back as promised.  I had to call again on Sunday and have now been told it could take up to 72 HOURS to resolve my issue. NOT ACCEPTABLE ,1
326566,30-JAN-12,23-JAN-12,Jessica,,en,174.88.53.54,debbielawson@sympatico.ca,14707448,000000122767289,4,4,,5
326567,30-JAN-12,27-JAN-12,Mohammed,,en,70.29.124.22,assumptaest@sympatico.ca,14757284,000000122862640,4,3,,4
326568,30-JAN-12,29-JAN-12,Linda,,en,174.92.169.46,karen.cote086@sympatico.ca,14784282,000000122906675,1,1,I called in for one issue and instead Linda created another. my wi-fi was working perfectly until I was on the phone with this agent. when she couldn't resolve the problem she had created I requested to speak to someone else. she disconnected me. I called back and was helped professionally by Salvador who resolved the problem.,1
326569,30-JAN-12,24-JAN-12,Ashwini,,en,67.68.90.6,jatoodee@sympatico.ca,14720414,000000122807948,5,1,,4
326570,30-JAN-12,29-JAN-12,Salvador,,en,174.92.169.46,karen.cote086@sympatico.ca,14784284,000000122907397,5,5,"in this case, Salvador was informed and professional and I could not have had better service. He was excellent!",4
326571,30-JAN-12,29-JAN-12,Gopi,,en,70.26.183.29,srasytinis@bell.net,14787476,000000122914162,4,4,,5
326572,30-JAN-12,29-JAN-12,Edgardo,,en,174.93.180.129,brian.rey@bell.net,14781338,000000122904696,1,1, His foreign accent made him too difficult to understand and I found him very demanding and impatient.,3
326573,30-JAN-12,29-JAN-12,Vincent,,en,174.93.180.129,brian.rey@bell.net,14781340,000000122907010,4,4,,4
326574,30-JAN-12,29-JAN-12,Mehdi,,fr,70.26.199.28,lou.michon@sympatico.ca,14784882,000000122914124,5,5,,4
326575,30-JAN-12,29-JAN-12,Mohamed,,fr,70.30.178.246,matte.jean-pierre@sympatico.ca,14785331,000000122907195,5,5,"RIEN, MONSIEUR GEORGES A RÉUSSI À RÉGLER MES PROBLÈMES

MERCI ENCORE !",5
326576,30-JAN-12,29-JAN-12,Michael,,en,207.219.69.235,lodomto@sympatico.ca,14784854,000000122913032,3,1,"Customer care rep was unable to resolve issue (not his fault). Problem had to be escalated.  Found out that our one week old router/ modem was not operational so we no longer had access to the Internet. Will be mailed a new router/modem but am upset that this ""new"" hardware was faulty and that we will be without Internet service which my husband requires because he works from home.",3
326577,30-JAN-12,18-JAN-12,Anis,,fr,65.93.230.163,steffournier@sympatico.ca,14658896,000000122653664,5,4,RIEN,5
326578,30-JAN-12,29-JAN-12,Med Wassim,,fr,70.30.184.148,rejeanne.laberge@sympatico.ca,14786622,000000122916330,4,5,Service correspondant à mes attentes,4
326579,30-JAN-12,28-JAN-12,Pamela E,,en,74.216.198.134,mikeetc1@sympatico.ca,14776916,000000122886194,5,5,,5
325513,28-JAN-12,27-JAN-12,Leslie,,en,184.145.100.40,phil.chris@sympatico.ca,14766812,000000122862241,4,4,"Advertisement for Essential Plus says speed of up to 2Mbps, my test after the problem was corrected was 1.53Mbps. I feel my speed is not yet up to the max. I will monitor, through speedcheckup, to see if speed increases. ",4
325514,28-JAN-12,27-JAN-12,Leo,,en,70.31.78.80,dkhr@sympatico.ca,14759598,000000122882375,1,1,the problems with Bell service have been ongoing for years...my internet keeps cutting in and out.....I pay for full-time service not part-time service and if you can't provide full-time service then I feel that my bill should be adjusted accordingly. I'm not getting the amount of service as I am paying for...Bell service is terrible !!,1
325515,28-JAN-12,27-JAN-12,Duncan,,en,70.31.78.80,dkhr@sympatico.ca,14759600,000000122878662,1,1,the problems with Bell service have been ongoing for years...my internet keeps cutting in and out.....I pay for full-time service not part-time service and if you can't provide full-time service then I feel that my bill should be adjusted accordingly. I'm not getting the amount of service as I am paying for...Bell service is terrible !!,1
325516,28-JAN-12,27-JAN-12,Youssef,,fr,184.151.127.146,pascalchantale@bell.net,14766536,000000122879390,3,1,Répondre au premier appel.,3
325517,28-JAN-12,27-JAN-12,Imen,,fr,174.95.114.84,raymondroy_2@sympatico.ca,14767244,000000122859534,3,4,"avoir plus d'option pour résoudre mon problème d'internet,avoir le choix dallée chercher le fil chez un magasin Bell aura été un option plus interesant pour moi.meilleur service requis pour résoudre les problèmes de les client.    ",3
325518,28-JAN-12,27-JAN-12,Afroze,,en,76.70.68.222,jcdaville@sympatico.ca,14762232,000000122866842,5,5,I had trouble understanding him.  I would have preferred an English speaking tech.,5
325519,28-JAN-12,27-JAN-12,Wafa,,fr,69.156.162.27,lagacejcd@sympatico.ca,14763706,000000122864344,5,4,C'est la septième fois que ce problème est sensé être résolu d'une façon permanente pour se terminer par un crédit pour le mois passé. On verra bien si cette fois-ci est la bonne. Les représentant font bien leur possible mais le système ne suit pas.Je suis patient mais ma patience a cependant une limite.,4
325520,28-JAN-12,26-JAN-12,Marianne,,en,64.231.215.219,aubrey.sandra@sympatico.ca,14743840,000000122834287,4,3,loyalty person did everything she could to save me $ except she neglected to look at some possible phone savings e.g. long distance charges,4
325521,28-JAN-12,27-JAN-12,Alisia,,en,70.49.74.53,anthony101@sympatico.ca,14757126,000000122863948,3,4,Listen to your customer.,4
325522,28-JAN-12,27-JAN-12,Ben Bourouba,,fr,174.91.238.81,sylvie.rudolph@sympatico.ca,14769016,000000122862146,1,2,"après plusieurs appel dans les dernières semaines pour régler un problième de connection, vous en avez conclu que en changeant de modem toit serait réglé et que ca coutait RIEN...hier je vous rappelle parce que ca va pas au niveau de la vitesse... vous me dites que ma connection ne peux que recevoir 3 mgb mais que je paye depuis longtemps pour 7mgb... et que pour l'avoir je dois payer 49$... je suis furieuse, alors la dame m'offre un crédit de 3 mois à 10$ ... je dis que c'est supposer me couter RIEN... elle m'offre 6 mois de crédit à 10$... j'accepte... elle me transfert au service de la facturation je crois, il me dit qu'elle s'est trompé, que ca va me couter 99$ pour un service que je paye déjà , je suis encore plus furieuse, il m'offre 12 mois de crédit à 10$... j'ai l'impression de me faire carrément avoir et en plus il m'annonce qu'il va changer mon routeur, qui m'a pris 90 minutes à installer la semaine dernière, parce que le nouveau qu'on m'a envoyé ne convient pas... et qu'un technicien va devoir venir... 
Je suis écoeuré de vos incompétents de téléphoniste qui ne disent jamais la meme histoire, n'ont jamais les mêmes solutions et qui me prennent un temps fou... en plus de cela...on me dit que je paye environ 5$ par mois pour un modem que je loue... mais que j'aurais pu l'acheter depuis longtemps.. encore une fois, aucun des nombreux téléphonistes ne m'en avaient parlé..alors qu'ils disent tous qu'ils vont regarder mon dossier...etc... c'est pourquoi je vais aller m'informer pour un autre fournisseur des que j,aurai le temps,,, autant changer de modem pour quelque chose... et ca va couter moins cher....  je dois vous dire que j'ai référé beaucoup de mes amis parce que j'ai déjà été satisfait de bell internet... mais que depuis un mois c'est le bout de la marde...",2
325523,28-JAN-12,27-JAN-12,Basker,,en,74.14.26.157,newburgh@bell.net,14766082,000000122860165,3,3,"Basker seems to be a highly customer oriented technician and I find no fault with him however it is difficult to understand his accent. I would have rated your service at a higher level, but my problems were not resolved in that first contact. I needed to contact your service reps again and hopefully will have the system up and running to my satisfaaction.",4
325524,28-JAN-12,27-JAN-12,Chad,,en,174.95.201.2,n.sleith@sympatico.ca,14766040,000000122860486,4,5,You could provide service later into the evening.,4
325525,28-JAN-12,27-JAN-12,Edgar,,en,64.231.42.230,iceman1@sympatico.ca,14761770,000000122884028,5,5,none,4
325526,28-JAN-12,27-JAN-12,Faten,,fr,65.94.189.104,claude.marinier@sympatico.ca,14758684,000000122871612,5,5,,5
325527,25-JAN-12,20-JAN-12,Mohamed,,fr,76.68.167.188,kungfu1@sympatico.ca,14680792,000000122718620,5,5,,5
325528,25-JAN-12,20-JAN-12,Tarek,,fr,76.67.164.81,loisel.parise@sympatico.ca,14681260,000000122720058,4,5,Difficulté de compréhension via la qualité du son téléphonique.,5
325529,25-JAN-12,25-JAN-12,Dylan,,en,70.31.6.241,mustang01@sympatico.ca,14724004,000000122808358,1,1,get people with experience and not waste customers time with guess work,1
325530,26-JAN-12,25-JAN-12,Carlos,,en,70.54.52.49,harbour_lights@bell.net,14734134,000000122827958,5,4,"Carlos was very knowledgeable and right to the point tech rep also He was friendly
and courteous.
 ",5
325531,26-JAN-12,21-JAN-12,Silvia,,fr,65.92.243.40,vteti@sympatico.ca,14696728,000000122724622,5,5,,5
325532,26-JAN-12,23-JAN-12,Aqeel,,en,76.65.10.204,russlorr@sympatico.ca,14712486,000000122765036,5,5,not a thing,5
325533,26-JAN-12,25-JAN-12,Med nejib,,fr,184.145.152.80,luciemasson@sympatico.ca,14736964,000000122832781,5,5,Le son n'était pas très bon.,4
325534,26-JAN-12,05-JAN-12,Haythem,,fr,65.92.182.189,ebouillere@sympatico.ca,14492864,000000122361682,5,5,,4
325535,26-JAN-12,24-JAN-12,Rod,,en,70.27.159.5,bjpirie@sympatico.ca,14715714,000000122806000,5,5,"not a thing.
Rod was very pleasant. We talked about the weather in El Salvador as opposed to Canada.
He was knowledgeabout and pleasant and FAST!",5
325536,26-JAN-12,22-JAN-12,Dan,,en,184.147.126.218,emily@sympatico.ca,14699440,000000122752293,5,5,nothing he was great.  ,5
325537,26-JAN-12,25-JAN-12,Khaled,,fr,184.148.206.30,frcourtemanche@sympatico.ca,14733332,000000122832871,2,2,"Je n'ai pas travaillé avec M. Khaled le 25 janvier mais un M. Florian.Envoyez-moi un questionnaire de satisafaction pour le travail de M. Florian.
Merci pour votre attention.",3
323915,27-JAN-12,26-JAN-12,Jacqueline,,en,174.88.18.63,jeffdioxn@bell.net,14748802,000000122840088,5,5,dont even get me started. charging me for a service that i dont even have.. then have the balls to charge me $100 disconnection fee on top,1
323916,27-JAN-12,26-JAN-12,Rene Jose,,en,74.12.91.86,tigger20@sympatico.ca,14755266,000000122846254,5,5,"Nothing - Bell Internet Technicians are knowledgable and have great customer service skills - consistent good service is what I have experience with Bell Internet. Keep up the great service, it is definitely what sets you apart from the competition.",5
323917,27-JAN-12,26-JAN-12,Mark,,en,174.95.116.88,jade-dragon@sympatico.ca,14748528,000000122852018,5,5,0,4
323918,27-JAN-12,23-JAN-12,Maria,,fr,70.53.84.69,pepper1583@bell.net,14711762,000000122758843,,,"I have no idea what this says, I do not read or speak french",
323919,27-JAN-12,24-JAN-12,Nizar,,fr,174.91.244.81,carguil@sympatico.ca,14716212,000000122806647,5,5,petite question et il a bien répondu,3
323920,27-JAN-12,26-JAN-12,James,,en,67.70.43.107,jeffandgege@bell.net,14748796,000000122839305,3,2,Have solid answers about satellite changes and when Internet upgrades where coming,1
323921,27-JAN-12,24-JAN-12,Yasmin,,en,70.51.167.70,sam.paradiso@sympatico.ca,14726322,000000122807104,5,5,* suggested problem fix,5
323922,27-JAN-12,26-JAN-12,Josue,,en,184.148.175.221,thesigurdsons@sympatico.ca,14755218,000000122850111,5,5,"You sent the modem power cord by puralater(phonetic)the next day.  There is absolutely nothing more that you could have done.

Thanks,

Sig",5
323923,27-JAN-12,26-JAN-12,Reginald,,fr,174.89.98.231,jogal@bell.net,14749138,000000122844994,1,1,"Le fameux Réginald a surement des problèmes... Je n'ai jamais été reçu de la sorte. Vous devriez regarder de près cet individu, qui je crois na pas affaire dans votre institution. Cet individu a été très 
désagréable avec moi. Je téléphone souvent chez Bell et je n'ai jamais été reçu de la sorte.",2
323924,27-JAN-12,26-JAN-12,Malek,,fr,69.156.163.158,pethel@sympatico.ca,14752804,000000122837308,2,1,je regrette je n ai pas eu de réponse car nous avons perdu la ligne téléphonique.,3
323925,27-JAN-12,25-JAN-12,Mauricio,,en,76.64.57.159,roy.scott@sympatico.ca,14740172,000000122831076,5,5,,5
323926,27-JAN-12,26-JAN-12,Tabatha,,en,174.95.86.9,harrywer@sympatico.ca,14747928,000000122845946,2,1,"I purchased my rental modem (computer) on December 8,2011. So far, I have not been billed the $ 49.45, however I'm still paying the rental fee for the month of December and January. I was told it takes two month for the change. When I purchased a new modem for my television set ( and returned the rental unit) there was no problem to pay
for another two month any fees. 
Have a nice day. Harry Werkmeister",3
323927,27-JAN-12,31-DEC-11,Aqeel,,en,70.29.125.233,r.little5@sympatico.ca,14436846,000000122239228,1,1,"spoke better english and not push the issue off to another problem or company that cost more money.
",1
323928,27-JAN-12,26-JAN-12,Ajay,,en,70.27.121.210,ifitton@sympatico.ca,14748260,000000122855830,1,1,"Use personnel that speak clear 
English.  Eliminate background noise.",2
323929,27-JAN-12,21-JAN-12,Oussama,,fr,74.14.208.238,gervaislapointe@sympatico.ca,14690458,000000122733227,5,5,,5
323930,27-JAN-12,24-JAN-12,Majdi,,fr,67.68.211.97,yvonick@sympatico.ca,14728788,000000122797907,5,5,"rien d autre . les agents sont vraiment patients, compétents, et gentils
merci, bell ",5
323931,27-JAN-12,25-JAN-12,Kim,,en,70.27.157.208,wjsauchuk@bell.net,14742378,000000122817356,5,5,,5
323932,27-JAN-12,26-JAN-12,Robert,,en,64.229.136.234,scoutlogistics@bell.net,14754240,000000122858071,5,5,"Not have it happen in the first place.
 ",4
323933,27-JAN-12,26-JAN-12,Maurice,,en,65.95.91.147,nmiles@bell.net,14752262,000000122850196,5,5,"Everything was perfect.
Thank you",5
323934,27-JAN-12,24-JAN-12,Gayathri,,en,70.48.254.131,vynckier@sympatico.ca,14728284,000000122790482,4,3,,3
323935,27-JAN-12,24-JAN-12,Juan,,en,70.48.254.131,vynckier@sympatico.ca,14728286,000000122799962,4,4,,3
323936,27-JAN-12,26-JAN-12,Innocent,,en,65.95.103.62,geoffshore@sympatico.ca,14747338,000000122851647,1,1,not cut off the call in the middle of the conversation,1
323937,27-JAN-12,26-JAN-12,Mohamed,,fr,76.68.199.75,jlgagnon2007@sympatico.ca,14749014,000000122839542,4,4,,4
323938,27-JAN-12,17-JAN-12,Elmer,,en,184.148.172.112,dlmarcus@sympatico.ca,14636242,000000122639706,3,3,After being told to  re-configure settings to get me back on the internet I lost all the sound from my computer!,3
323939,27-JAN-12,26-JAN-12,Kevin,,en,70.49.174.101,richard_65@bell.net,14753524,000000122835967,5,5,,4
323940,27-JAN-12,26-JAN-12,Hassen,,fr,65.95.0.229,s.joly@sympatico.ca,14753984,000000122856199,4,4,me donner le modem blanc sans frais  je trouve que nous payons assez sans avoir de frais supplementaire,5
323941,27-JAN-12,26-JAN-12,Benjamin,,en,67.70.130.236,gscheuneman@sympatico.ca,14747714,000000122857451,5,5,,5
323942,27-JAN-12,26-OCT-11,Grant,,en,70.49.245.116,mrz06@bell.net,13772210,000000120816576,1,1,"listen to my point, long loyal customer!  ",2
323943,27-JAN-12,26-JAN-12,Eddy,,en,70.30.6.248,cla77@sympatico.ca,14745150,000000122857514,5,5,Nothing. It was easy to follow instuctions. He had patience and a good sense of humor.,4
323944,27-JAN-12,24-JAN-12,Adnene,,en,70.48.137.72,maria.fulvio@sympatico.ca,14722950,000000122801815,5,5,,5
323945,27-JAN-12,24-JAN-12,Carolina,,en,70.48.137.72,maria.fulvio@sympatico.ca,14722952,000000122799678,5,5,,5
323946,27-JAN-12,21-JAN-12,Afef,,fr,76.71.177.240,bolducclaude@bell.net,14688368,000000122722315,4,3,c'était une demande de contrôle pour savoir si mon message était infecté.....,5
323947,25-JAN-12,24-JAN-12,Alyssa,,en,76.64.33.6,alleung@sympatico.ca,14714748,000000122802213,5,5,,5
323948,25-JAN-12,24-JAN-12,Khan,,en,50.101.139.93,ejcurley@sympatico.ca,14718136,000000122808178,1,1,Could have called back in the five minuites he said he would.,2
323949,25-JAN-12,23-JAN-12,Shaun,,en,70.48.185.5,a_gabriel@bell.net,14705758,000000122758938,1,1,Bell does not honour on agreements,1
323950,28-JAN-12,27-JAN-12,Zied,,fr,64.228.80.64,dducepp@sympatico.ca,14759284,000000122861531,3,4,D'engager des gens du Québec.....,3
323951,28-JAN-12,27-JAN-12,Sergio,,en,184.146.173.57,5winters@sympatico.ca,14756194,000000122879698,5,5,The technician was great about suggesting that we set up my new modem while I had him on the line - I was saying that I wasn't going to do it right then and he reassured me that it was not that difficult and that he would walk me through it - and that is what we did and I was very happy.,5
323952,28-JAN-12,27-JAN-12,Ashok,,en,70.24.113.25,brenbear18@bell.net,14757920,000000122881495,4,4,The two boys I dealth with did everything they could to help me it was my limited knowledge that was the issue.  However they supplied me with whom to contact to find the information required and I did and the issue was resolved.  Thank you,4
323953,28-JAN-12,27-JAN-12,Tejaswvi,,en,69.158.68.94,stuartj48@sympatico.ca,14768848,000000122878239,5,5,,5
323954,28-JAN-12,27-JAN-12,Monica,,en,76.64.227.40,hylandb@sympatico.ca,14761738,000000122864926,5,4,Offer me a better deal on my satelliye television package,5
324483,25-JAN-12,24-JAN-12,Gloria,,en,64.231.91.79,tinney@bell.net,14727768,000000122805407,5,3,Your tech was very helpful with recovery of my mail account.However She was not successful at the cookies which keeps username and passwords for my sign on for Kijiji account. Ihave not yet checked my other name and password on my Red Power account.  I checked my RBC account and my user name does not stay in place between uses . John Tinney,3
324484,25-JAN-12,24-JAN-12,Amine,,fr,65.94.71.190,gpaquet2@sympatico.ca,14719308,000000122796751,5,5,,5
324485,25-JAN-12,24-JAN-12,Elsy,,en,74.15.119.24,peter.delis@sympatico.ca,14724828,000000122797634,5,5,,5
324486,25-JAN-12,24-JAN-12,Nathan,,en,70.53.87.14,wallymcbride@bell.net,14728314,000000122795115,5,4,avoid necessity to call yet another month to resolve billing issues,5
324487,25-JAN-12,24-JAN-12,Janice,,en,70.26.17.21,douglas.shaw@sympatico.ca,14717904,000000122790410,3,1,I was transferred to another representative and while waiting I got a busy signal.,3
324488,25-JAN-12,24-JAN-12,Rolando,,en,70.26.17.21,douglas.shaw@sympatico.ca,14717906,000000122791234,5,5,,5
324489,25-JAN-12,24-JAN-12,Mohamed Amine,,fr,174.93.196.8,janine5@sympatico.ca,14720368,000000122794266,4,5,,5
324490,25-JAN-12,24-JAN-12,Mohamed,,fr,174.93.248.139,carnie1@sympatico.ca,14716250,000000122784061,4,4,"I REALLY WOULD HAVE PREFERRED SPEAKING TO SOMEONE FROM QUEBEC OR AT LEAST MY COUNTRY: CANADA. ALTHOUGH VERY POLITELY, I WAS TOLD IT WAS IMPOSSIBLE FOR ME TO BE REFERED TO AN OFFICE IN CANADA!!!!!???!!",4
324491,25-JAN-12,24-JAN-12,Felix,,en,70.51.108.51,gillian.stewart@sympatico.ca,14719134,000000122800206,3,3,,4
324492,25-JAN-12,24-JAN-12,Dinesh,,en,69.158.95.9,leect@sympatico.ca,14722122,000000122782843,5,5,,5
324493,27-JAN-12,26-JAN-12,Souhaib,,fr,74.14.213.79,vetiver@sympatico.ca,14755598,000000122849256,3,2,"Au lieu de demander au client de rappeler dans 1 mois pour obtenir le credit de 49.95 + taxes, il serait preferable de passser le crédit immédiatement et cela economiserait temps et argent pour Bell et pour le client. La il faut que je me fasse un suivi et que je rappelle et que je reexpliques le tout....
Passez mon crédit de 49.95 + taxes immediatement car je ne veux pas avoir a rappeler .
Ticket ou reference 122849256
Merci ",3
324494,27-JAN-12,26-JAN-12,Luis,,en,70.29.24.77,dnlreiche@sympatico.ca,14746142,000000122838546,4,2,Resolved problem without a need of cellphone.,3
324495,27-JAN-12,26-JAN-12,Andrew,,en,76.65.46.227,gauthier_48@sympatico.ca,14747264,000000122849377,4,4,Nothing I can think of at this time.,4
324496,27-JAN-12,26-JAN-12,Innocent,,en,70.52.172.21,bjvg@sympatico.ca,14744254,000000122852346,3,4,"lower price, better service",3
324497,27-JAN-12,26-JAN-12,Ahmed,,fr,70.26.250.37,catbob77@sympatico.ca,14744780,000000122837849,5,4,,5
324498,27-JAN-12,26-JAN-12,Jose,,en,65.95.20.44,derek.mitchell053@sympatico.ca,14745940,000000122852418,4,4,The problem reoccurred an hour later,3
324499,27-JAN-12,26-JAN-12,Sandra,,en,174.89.134.229,purkat@sympatico.ca,14753074,000000122834248,4,1,Trying to order the turbo hub has been a total nightmare........it was first ordered on Jan 19th.......not even sure yet if it is being shipped.,
324500,27-JAN-12,25-JAN-12,Mohamed,,fr,74.15.159.19,demczuk@bell.net,14732170,000000122817834,5,4,,5
324501,27-JAN-12,26-JAN-12,Kanchumarthi,,en,76.66.161.136,cheffy@bell.net,14744976,000000122838460,4,5,nothing,5
324502,27-JAN-12,26-JAN-12,Erika,,en,184.151.63.188,knotts@sympatico.ca,14749910,000000122850613,1,1,This is the  second time since Jan 13  I have had to call and nothing was done the first time so my confidence is low this time. The girl said she would send a confirmation on this and that has not been done. This is the worst company I have ever dealt with my next step is canceling my Bell all together and then going out to celebrate.,1
324503,27-JAN-12,26-JAN-12,Gayathri,,en,64.231.90.126,joan.diamond@sympatico.ca,14749068,000000122834200,,1," No one could help me , it was my fault I left my camera chip in my computer all night. A friend was going to look at it so I vacuum it that is when I seen the chip. took it out. Computer OK",5
324504,27-JAN-12,26-JAN-12,Cara,,en,174.95.132.57,petercharette@sympatico.ca,14752782,000000122838959,5,5,Co-ordination between phone service and internet,5
324505,27-JAN-12,26-JAN-12,Denis,,fr,67.71.79.97,lirabouchard@bell.net,14750344,000000122849022,5,4,,3
324506,27-JAN-12,26-JAN-12,Denis,,fr,67.68.83.29,lou_dan1@sympatico.ca,14750526,000000122840936,4,4,,4
324507,27-JAN-12,25-JAN-12,Houcem,,fr,206.162.138.111,normands@sympatico.ca,14738632,000000122815413,5,5,,5
324508,27-JAN-12,26-JAN-12,Jay,,en,76.65.146.30,yulymx@sympatico.ca,14756056,000000122840537,5,5,Nothing,4
324509,27-JAN-12,26-JAN-12,Linda,,en,70.30.32.186,h.enns@sympatico.ca,14747800,000000122857885,5,5,nothing,5
324510,27-JAN-12,26-JAN-12,Sowjanya,,en,70.30.111.232,richard.figueiredo@bell.net,14753502,000000122852898,1,4,Your methodology is rediculous....,1
324511,27-JAN-12,26-JAN-12,Welid,,fr,174.48.84.71,yfethier@sympatico.ca,14756000,000000122853361,1,1,,1
324512,27-JAN-12,26-JAN-12,Hadhemi,,fr,174.48.84.71,yfethier@sympatico.ca,14756002,000000122836987,1,1,,1
324513,27-JAN-12,26-JAN-12,Emely,,en,50.101.143.92,barryanddianne@bell.net,14743995,000000122843384,4,4,increase the volume of some of the calls,4
324514,27-JAN-12,26-JAN-12,Mohamed,,fr,74.12.164.95,nivon.emmanuel@sympatico.ca,14752246,000000122837343,1,1,"1 - me donner une information correcte (un autre employé de Bell a infirmé les informations par l'employé EY00293).
2 - me transférer à un superviseur tel que demandé par deux fois.
3 - ne pas raccrocher la ligne au nez après mon attente (!).",1
324515,27-JAN-12,26-JAN-12,Edwin,,en,76.66.124.49,lmwoodcock@sympatico.ca,14750452,000000122845339,5,4,I would have preferred to be able to speak to just one person to deal with the sympatico email password issue and the blackberry password issue rather than having to make calls to two separate people.,5
324516,27-JAN-12,26-JAN-12,Wissem,,fr,76.67.176.218,gamelie@sympatico.ca,14747210,000000122844045,4,4,,4
324517,27-JAN-12,26-JAN-12,Rashika,,en,174.94.30.155,ann.neilson@sympatico.ca,14743636,000000122837899,4,3,"When I requested a Canadian technician I was told that was not possible.  I suggest it is possible as we have been told that if we have difficulty understanding English spoken with an accent we should simply ask for a Canadian operator.  Bell should accommodate this request.  However, Jose, who I finally had in the afternoon was able to fix the problem.",4
324518,27-JAN-12,15-JAN-12,Edwin,,en,64.231.215.150,sharon.black2@sympatico.ca,14618998,000000122580220,3,3,"While he got my email working in outlook by creating a new address, now I am not able to syncronize or access contacts with this new address",4
324519,27-JAN-12,26-JAN-12,William,,en,184.147.230.217,reggie.masionis@sympatico.ca,14753378,000000122835790,5,5,"everything was done right, quick",5
324520,27-JAN-12,26-JAN-12,Cesilia,,en,76.75.91.176,copwms@bell.net,14745322,000000122836900,5,5,,5
324521,25-JAN-12,23-JAN-12,Shyam,,en,69.156.99.10,artandsonia@sympatico.ca,14706146,000000122754200,4,4,"Nothing , all was good.
Repairman is a nice guy and very knowledgeble",4
325031,26-JAN-12,25-JAN-12,Julio,,en,70.54.62.101,hmek@sympatico.ca,14734308,000000122811127,5,5,Nothing,4
325032,26-JAN-12,25-JAN-12,Marianne,,en,65.95.138.53,lyndathompson@sympatico.ca,14737024,000000122823688,3,4,"Hmmm, this is not the name that I recorded for the representative who helped me.",3
325033,26-JAN-12,25-JAN-12,John,,en,65.95.138.53,lyndathompson@sympatico.ca,14737026,000000122823985,5,5,"While John, and Joseph, were most apologetic for the delay, there was a long delay as they were solving my issues. Fortunately, I was not rushed for time and could wait for the completion of the call.",4
325034,26-JAN-12,21-JAN-12,Melvin,,en,174.91.130.197,hvanmelle@sympatico.ca,14690962,000000122734128,5,5,No improvement needed.,5
325035,26-JAN-12,16-JAN-12,Mohammed,,en,174.91.130.197,hvanmelle@sympatico.ca,14625252,000000122602942,5,5,,5
325036,26-JAN-12,25-JAN-12,Marwen,,fr,184.151.115.55,cmzigby@sympatico.ca,14731586,000000122819531,2,1,"rétablir mon compte de courrier :
mirzig@sympatico.ca , cela n a pas encore été fait",2
325037,26-JAN-12,25-JAN-12,Vijay,,en,70.49.244.225,don.myles@bell.net,14732480,000000122815488,5,5,Nothing You solved my problem,5
325038,26-JAN-12,25-JAN-12,Darwin,,en,70.53.87.57,jgriffin@bell.net,14735152,000000122811090,5,5,send someone who knew what they were doing in the first place,5
325039,26-JAN-12,25-JAN-12,Martine,,en,69.42.181.46,glenda.coleman@sympatico.ca,14733800,000000122809855,2,1,someone without an accent and service at home at my convenience not Bells,1
325040,26-JAN-12,25-JAN-12,Sana,,fr,70.51.201.116,roch.christine@sympatico.ca,14740030,000000122817837,5,5,,5
325041,26-JAN-12,24-JAN-12,Kanni,,en,174.140.176.2,stephanie.defields@sympatico.ca,14727118,000000122806129,1,1,"Two out of 3 tech reps did not really listen to my problem or the background I gave.  It seemed a standard solution was given off the cuff without really understanding the root of the problem.
History- Jan 2o i called Bell- my service had been suspended for 6 months, but I called to cancel. I was informed Bell needed 30 days notice before it could be cancelled.  So  I asked if I would have service for those 3o days and I was assured that I would have service.  If I have to pay for 30 days service before cancellation, I want to be able to use what I am paying for.  
Subsequently that weekend, my dial up connection would not connect, due to invalid username or password.  I gave it a couple days as I thought maybe it just took time to reactivate.  On Jan 24 I called tech support.   I explained the situation of  recent re- activation and impending cancellation. The tech person reset the password with me said it should work, but it never did. We rebuilt the connection as well several times.  In the end I was told I needed to talk to billing and I was transferred, and then got a message they were closed for the day.  I called billed next day (jan 25) explained the whole situation again and again was told me it should work, and I was put to a tech rep.  After explaining the situation yet again, that tech rep reset my password again.  I was not at home at the time, so I had to try it later.  When I did,  it still did not work.
I called tech support yet again later in the evening of Jan 25, and again explained the recent suspension, and how I was cancelling but was assured I would be able to use the service for the remaining 30 days. This  tech person last night must have actually listened, and quickly found something on my account preventing me from connecting, it was not a problem on my end.  In a matter of seconds I was able to connect, the problem was resolved.  I believe it was because finally this 3rd tech person LISTENED to the problem and the whole situation and realized something was wrong on Bell's end.  Something I had been trying to tell everybody else along the way.
I was really not impressed, as each time I was transferred to a new rep I had to verify my address, account etc.  Now  I will have to call yet again as I was without service for 4days, and I would like to actually receive the 30 days I will be paying for.  I may not bother, I can do without the headache.
",1
325042,26-JAN-12,25-JAN-12,Rahma,,fr,70.51.196.193,lucie.caron@bell.net,14736959,000000122815135,5,5,Rien de plus,5
325043,26-JAN-12,25-JAN-12,Cindy,,fr,76.69.97.64,brownies.5l@sympatico.ca,14730786,000000122815781,4,5,Tout était correct.,5
325044,26-JAN-12,25-JAN-12,Robert,,en,76.70.45.81,matthew.janes@bell.net,14737642,000000122822672,2,2,"Not happy at at right now. Promised a hardware upgrade by one agent, and told by another a whole month later that it wasn't coming in the mail and it was impossible.

How can one agent believe something is possible, and not know its not? Loyalty departments should not promise things they can't deliver on.

I'd like Bell to find a way to deliver an upgraded wireless modem to me, not give me a $25 credit to try and pacify me until I forget.",2
325045,26-JAN-12,25-JAN-12,Zulfiquar,,en,69.158.15.186,debfiller@sympatico.ca,14732128,000000122833167,3,3,"I think it would be very helpful if your operators all spoke English that could be understood. I could NOT understand something the man said and asked him to repeat it not once, but 6 times because I was completely confused as to how to proceed. ",2
325046,26-JAN-12,25-JAN-12,Yassine,,fr,209.202.76.197,nbessak@sympatico.ca,14738432,000000122815327,5,5,,5
325047,26-JAN-12,25-JAN-12,Jessica,,en,50.101.138.176,eddi.innes@sympatico.ca,14732740,000000122812796,5,5,Nothing - it was excellent service.,5
325048,26-JAN-12,24-JAN-12,Hayett,,fr,206.125.167.1,marc437@sympatico.ca,14722898,000000122783266,3,4,Remplacer mon modem/routeur par un nouveau modele qui supporte le sans fil N,4
325049,26-JAN-12,25-JAN-12,Monica,,en,74.15.22.166,a.paradis@bell.net,14729244,000000122819160,5,5,NA,5
325050,26-JAN-12,23-JAN-12,Nancy,,en,50.101.167.85,wvparks2@sympatico.ca,14713826,000000122762996,5,5,n/a,5
325051,26-JAN-12,24-JAN-12,Ramzi,,fr,70.53.204.81,yetsma@bell.net,14728632,000000122785628,5,5,,4
325052,26-JAN-12,24-JAN-12,Afroze,,en,174.89.128.35,cloutier_family@sympatico.ca,14716802,000000122784323,5,4,,4
325053,26-JAN-12,25-JAN-12,Alvaro,,en,65.94.107.97,racinerejean@sympatico.ca,14739532,000000122822688,5,5,none,5
325054,26-JAN-12,25-JAN-12,Lobna,,fr,174.89.222.29,patgeni@sympatico.ca,14738920,000000122821508,4,4,qu`elle qun qui parle moin vite car la dame pour l`ìnternet parlais un peur trop vite autre tout etais bien,5
325055,26-JAN-12,10-JAN-12,Ahmed,,fr,184.144.184.22,irene2010@bell.net,14553794,000000122477092,5,4,,5
325056,26-JAN-12,25-JAN-12,Iris,,en,174.93.214.125,michael.taub@sympatico.ca,14737898,000000122811179,5,5,,3
325057,26-JAN-12,25-JAN-12,Elyes,,fr,184.144.220.11,jogoyer@sympatico.ca,14735430,000000122832825,5,5,rien,5
325058,26-JAN-12,25-JAN-12,Aymen,,fr,70.30.189.76,antennev@sympatico.ca,14729936,000000122830222,4,5,,5
325059,26-JAN-12,25-JAN-12,Abdel basset,,fr,184.144.220.11,jogoyer@sympatico.ca,14735434,000000122832637,5,5,rien,5
325060,26-JAN-12,25-JAN-12,Latisha,,en,184.144.30.161,jarimer@sympatico.ca,14734834,000000122822777,5,4,,5
325061,26-JAN-12,25-JAN-12,Manel,,fr,70.24.176.243,pbelanger004@sympatico.ca,14739052,000000122821597,4,4,,4
325538,26-JAN-12,25-JAN-12,Helmi,,fr,70.29.246.95,danielleetmarin@sympatico.ca,14731906,000000122828610,5,5,M'appeler avant pour me me dire que je payais trop cher.,4
325539,26-JAN-12,25-JAN-12,Drew,,fr,70.29.246.95,danielleetmarin@sympatico.ca,14731904,000000122828939,5,5,"Rien, mon problème technique a été résolu.",4
325540,26-JAN-12,25-JAN-12,Isabelle,,fr,131.137.245.206,jaub09@sympatico.ca,14734876,000000122827847,3,4,Diminuer le temps d'attente,4
325541,26-JAN-12,24-JAN-12,Ron,,en,65.95.81.192,jack.albay@bell.net,14720201,000000122804546,5,5,"give more better deals/ lower price in a better packages.
",5
325542,26-JAN-12,24-JAN-12,Andrea,,en,74.14.111.146,adriane@sympatico.ca,14714506,000000122807838,1,1,"I was told I could expect a new modem withing 24 hours. 2 days later when it had not yet arrived, I called again, wasting another 30 minutes of my time, only to be transferred around 3 times and told that ""the system was down"" when I placed my complaint and that then the order for a new modem was ""stuck in the system"" and had not yet been released. You do not have upated information for me - phone number, address, etc. despite the fact you have no issue billing me monthly. I moved more than 15 months ago and this kind of horrific service is absolutely unacceptable. You were only able to find my customer information with my b1 number. I was 30 seconds from canceling all services from Bell altogether this evening when a customer service representative offered a month free internet service. Given what my time is worth, this is hardly adequate but I've agreed to give Bell one more chance. The next time I get such deplorable service I will be canceling all affiliation with Bell and promise never to reactivate with your company for any services ever again. I also promise to make my very poor experiences very public.",2
325543,26-JAN-12,23-JAN-12,Rolando,,en,184.147.120.247,joyce2@sympatico.ca,14709516,000000122757287,3,3,"I asked to speak with a supervisor and the call was cut off.  of course Bell actually cut off my phone line for some reason as well, so it's not like anyone could call me back - the person who helped me set up a new phone line was helpful but frankly extremely displeased with bell right now1",2
325544,27-JAN-12,25-JAN-12,Matthew,,en,68.171.231.81,crazy911@bell.net,14731694,000000122824866,5,5,"When asked for a forwarding phone # I wasn't prepared as to which # to use. I asked if it could be changed and they said no as it is in the system. This wasn't good for me as I gave the wrong #.if I could have it changed I would be very happy. Is there no possible way to have the forwarding # changed at all?  Thx sincerly, Karen Dobson",5
325545,27-JAN-12,25-JAN-12,Calvin,,en,65.93.70.96,dwscott@bell.net,14732680,000000122820210,5,5,,5
325546,27-JAN-12,25-JAN-12,Sajid,,en,69.158.172.105,jpaulson53@bell.net,14735600,000000122815499,5,5,nothing,5
325547,27-JAN-12,26-JAN-12,Kevan,,en,69.156.96.243,kellylucas@bell.net,14749714,000000122857060,1,2,i do not care at all for bell and im looking for a new provider as im sick of the bullshit and ignorance of india tech support.,1
325548,27-JAN-12,26-JAN-12,Lance,,en,69.156.96.243,kellylucas@bell.net,14749716,000000122851546,1,1,it is bullshit everytime you call for help or issues with the tech support with bell. ,1
325549,27-JAN-12,26-JAN-12,Linda,,en,65.95.140.113,gary.f.evans@bell.net,14747228,000000122845697,5,5,nothing,5
325550,27-JAN-12,04-JAN-12,Haythem,,fr,76.69.178.99,lepage_robert56@sympatico.ca,14481518,000000122328142,5,5,,4
325551,27-JAN-12,23-JAN-12,Xenia,,en,174.95.89.200,toolbar@sympatico.ca,14713452,000000122766325,4,4,,4
325552,27-JAN-12,26-JAN-12,Reina,,en,70.49.107.167,christinek18@bell.net,14745092,000000122851902,1,1,"Have previous service calls viewable to the representative, especially if Im calling about the same issues time and time again.",
325553,27-JAN-12,26-JAN-12,Prem,,en,174.91.132.93,rkeshwar@bell.net,14753633,000000122833911,4,4,Keep offering such good service.,4
325554,27-JAN-12,26-JAN-12,Linda,,en,184.151.63.203,thewebbs117@sympatico.ca,14755228,000000122852693,3,1,I was transferred to a technician who promised to call me back but didn't. Now I have to start all over again. Internet issue still not resolved. It's been five days!!!!,2
325555,27-JAN-12,26-JAN-12,Janani,,en,184.147.17.5,gryder@sympatico.ca,14747708,000000122841267,2,3,"get someone who speaks better ENGLISH
and listens to your questions",4
325556,27-JAN-12,26-JAN-12,Bry,,en,184.148.12.10,godfreyk@bell.net,14747578,000000122848607,5,5,,5
325557,27-JAN-12,26-JAN-12,Zishan,,en,65.95.20.44,derek.mitchell053@sympatico.ca,14745942,000000122855351,4,3,Have better English speaking techs,3
325558,27-JAN-12,26-JAN-12,Annie,,en,65.93.165.117,bob.sabourin@sympatico.ca,14744308,000000122836592,4,5,nothing,4
325559,27-JAN-12,26-JAN-12,Joelle,,en,64.134.172.183,phil.jenkinson@sympatico.ca,14752832,000000122838675,5,5,"My query was a billing issue.  Had proper information been included on the bill, I would not have had to make the call.",5
325560,27-JAN-12,26-JAN-12,Faqria,,en,76.69.229.42,ds-mil@sympatico.ca,14746306,000000122837489,5,5,"Nothing. the rep was helpful,patient,informative and friendly",5
325561,27-JAN-12,26-JAN-12,Rashika,,en,70.31.181.214,schaef37@sympatico.ca,14754212,000000122846101,5,5,nothing,5
325562,27-JAN-12,26-JAN-12,Innocent,,en,69.159.65.35,ma.dupuis@sympatico.ca,14750764,000000122834857,5,5,,3
325563,25-JAN-12,24-JAN-12,Naveenkumar,,en,50.101.66.33,silverpiranha@sympatico.ca,14726762,000000122803537,1,1,"properly train your customer care representative. The technical support staff in India abd Philippins have no knowledge at all with problem solving. 
Very poor service experience ",1
325564,25-JAN-12,24-JAN-12,Manoranjith,,en,70.29.33.184,saritalal@sympatico.ca,14726410,000000122799188,1,1,The rep told me how to make a group list through sympatico but it was completely wrong & did not work. ,1
325565,25-JAN-12,24-JAN-12,Edgardo,,en,76.67.64.117,smlaj@bell.net,14726884,000000122784450,4,4,,4
325566,25-JAN-12,22-JAN-12,Chenara,,en,69.158.114.183,magno0@sympatico.ca,14701990,000000122743326,5,5,N/A,5
325567,25-JAN-12,24-JAN-12,Ashfaq,,en,208.124.244.110,nelant@sympatico.ca,14724098,000000122802848,1,3,GET THE DAMNED CALL CENTRE OUT OF INDIA - IT TOOK THE GUY 5 MINUTES TO UNDERSTAND WHAT A CONDOMINIUM WAS. I NEVER WANT TO CALL INDIA ***EVER**** AGAIN. GIVE ME A CANADIAN HELP PHONE NUMBER BECAUSE IT IS A PAIN EVERY TIME I SPEAK TO SOMEONE IN INDIA!!!!!!!!,1
325568,26-JAN-12,25-JAN-12,Rym,,en,67.68.36.171,g-poulin@sympatico.ca,14733420,000000122821617,5,5,"Rym etait tres gentille avec moi elle est tres competante elle sait vraiment ce qu'elle fait elle a resolue mon probleme..
Merci Rym",5
323955,28-JAN-12,27-JAN-12,Gabriela,,en,70.49.247.115,dogston@bell.net,14759648,000000122862165,4,5,"When I called I advised Gabriela that it seemed like the problem was with the Windows Live/Sympatico server - which seems to be what it was.  But it took almost an hour of testing before she came to accept my opinion, and then she had to hand off the problem to a 'higher level' for resolution.",5
323956,28-JAN-12,27-JAN-12,James,,en,70.51.73.185,billsandi@sympatico.ca,14757726,000000122869590,5,5,,5
323957,28-JAN-12,27-JAN-12,Aqeel,,en,70.51.158.29,nschiff@sympatico.ca,14766302,000000122876575,5,5,"Everything was done very well. Without prompting, Aqueel took command of the mouse and directed to solve the problem. What was so special is that he also had me repeat his steps so that I fully understood what was done and what would need to be done by myself should the same problem occur in the future. ",5
323958,28-JAN-12,27-JAN-12,Bob,,en,174.93.162.34,pietrobon@sympatico.ca,14766884,000000122861208,5,5,"Nothing. The representtaive was patient, courteous, and competent.",4
323959,28-JAN-12,27-JAN-12,Melvin,,en,70.26.125.248,rjamieson002@sympatico.ca,14767518,000000122872250,5,5,The representative was very courteous and helpful.  I was totally satisfied with the experience.  Bravo.,5
323960,28-JAN-12,27-JAN-12,Evan,,en,74.15.101.53,carl.hubbard@sympatico.ca,14758198,000000122875894,5,,you people have screw up our account for the past 6 months we have been so overbilled I can't beleive it.  Please check our account and make sure that it is in you system correctly.  Very unhappy customer   Mrs. T Hubbard,
323961,28-JAN-12,27-JAN-12,Edgar,,en,70.53.57.20,roger.ferguson@sympatico.ca,14767688,000000122880830,5,5,,5
323962,28-JAN-12,27-JAN-12,Jeff,,en,74.15.61.169,pauline067@sympatico.ca,14766652,000000122862278,4,4,provide me with correct info at the beginnning,5
323963,28-JAN-12,27-JAN-12,Budala,,en,174.94.3.99,twobells@sympatico.ca,14769562,000000122870110,4,4,"At the beginning the telephone line was not clear, static and background noise.  I asked for that to be cleared up to make it easier to hear.",4
323964,28-JAN-12,27-JAN-12,Serina,,en,174.91.46.232,margueriter@sympatico.ca,14764822,000000122883851,5,5,She was excellent! ,5
323965,28-JAN-12,27-JAN-12,Hassen,,fr,70.29.143.160,nsalvucci@sympatico.ca,14766292,000000122882198,5,5,Rien.  J'ai été très bien servi.,5
323966,28-JAN-12,22-JAN-12,Ronald,,en,174.88.1.218,slrutherford@sympatico.ca,14704472,000000122744467,5,5,,3
323967,28-JAN-12,27-JAN-12,Mohamed,,en,64.231.50.55,noelcunningham@sympatico.ca,14766216,000000122874000,4,4,,4
323968,28-JAN-12,27-JAN-12,Meriem,,fr,67.68.211.217,gingras_a@bell.net,14760998,000000122869510,4,5,non,5
323969,28-JAN-12,27-JAN-12,Bernard,,en,174.91.116.130,bogyay@sympatico.ca,14757832,000000122869795,5,5,,5
323970,28-JAN-12,27-JAN-12,Ajay,,en,76.64.95.188,sjsmall@bell.net,14768485,000000122875945,5,5,"The initial upgrading of my internet system (previous day, January 26th) was not completed in a satisfactory manner. I thought I would remain in Outlook (with a change in email address)but was moved to Windows Live (initially with rather long access instructions).  When I found out this had not been necessary we had not be left with enough information - Server Information, POP3 settings, to move back to Outlook. I did receive prompt and on-time service and obviously did not ask all necessary questions depending on the installer's complete expertise.  I then called 310-7873 (# given by a rep. from my original request to Bell)and was assisted by 'Ajay' who is a first-rate asset to Bell in his particular department. I must base #4 on my total experience but would be definitely on January 27th 'experience.'  ",4
323971,28-JAN-12,27-JAN-12,Mohamed Amine,,fr,70.55.101.233,benoit.garneau1@sympatico.ca,14757594,000000122882368,5,5,,5
323972,28-JAN-12,27-JAN-12,Walid,,fr,74.56.191.142,france.moisan@sympatico.ca,14760536,000000122863475,5,5,"Absolument professionnel, courtois et extrêmement gentil...  Rien à améliorer...",5
323973,28-JAN-12,27-JAN-12,Dorsaf,,fr,69.156.204.9,bicompo@bell.net,14757688,000000122863993,5,5,,5
323974,28-JAN-12,27-JAN-12,Jose,,en,76.64.212.90,pstevenson@bell.net,14767056,000000122869946,5,5,,5
323975,28-JAN-12,26-JAN-12,Edward,,en,64.228.66.10,jemst@sympatico.ca,14748810,000000122855538,5,5,everything was great,5
323976,28-JAN-12,27-JAN-12,Irving,,en,76.64.216.74,debb@bell.net,14759310,000000122881381,5,5,nothing,5
323977,28-JAN-12,25-JAN-12,Besma,,fr,50.100.104.229,purvisg@sympatico.ca,14739402,000000122809023,3,1,"J ai un problemme avec internet . Bell ont fait venir un thecnicien chez moi , et il ne trouve pas le problemme , et je pert toujours internet . ou est le problemme ??????",3
323978,28-JAN-12,27-JAN-12,Juan,,en,174.92.114.250,dmc_65@sympatico.ca,14759626,000000122884237,5,5,Less wait time,5
323979,28-JAN-12,27-JAN-12,Gopinath,,en,70.29.3.226,lauriemaureen@bell.net,14763806,000000122881976,5,5,Nothing really we were very happy. ,5
323980,28-JAN-12,27-JAN-12,Sarra,,fr,184.148.219.56,cl.bonin@sympatico.ca,14758632,000000122874565,5,5,rien,5
323981,28-JAN-12,25-JAN-12,Hela,,fr,50.100.104.229,purvisg@sympatico.ca,14739404,000000122808937,3,1,Que Bell trouve mon problemme d Internet ?????,3
323982,28-JAN-12,27-JAN-12,Dorsaf,,fr,184.144.184.28,guy.mas@sympatico.ca,14761272,000000122865544,4,4,rien,5
323983,28-JAN-12,27-JAN-12,Lorie,,en,174.91.12.92,ferreira_51@sympatico.ca,14760408,000000122879908,4,4,,5
323984,28-JAN-12,27-JAN-12,Med Ramzi,,fr,174.95.244.56,hp5@sympatico.ca,14761642,000000122864134,5,4,,5
323985,28-JAN-12,27-JAN-12,Andrew,,en,76.69.131.178,jmcderm@sympatico.ca,14762584,000000122879610,5,5,nothing - everything was handled well ,5
323986,27-JAN-12,26-JAN-12,Judith,,en,174.88.219.181,wesselsonrf@bell.net,14755790,000000122841453,4,4,"I asked to change my husband name to my name ""Freda"" because my husband DIED a month ago and today you send this e-mail to my husband.What do I have to do to change that?????????",
324522,25-JAN-12,24-JAN-12,Jorge Alberto,,en,70.29.6.171,wendydj@sympatico.ca,14728384,000000122802497,5,5,cleared diction,5
324523,25-JAN-12,24-JAN-12,Rudolf,,en,70.29.62.140,trishialicious@sympatico.ca,14727978,000000122804690,5,5,Rudolf was a great help and a great asset to the bell organization.,4
324524,25-JAN-12,24-JAN-12,Sabrine,,fr,65.92.37.43,gerblanc@sympatico.ca,14719038,000000122782744,5,5,"J'étais déçu lorsque le préposé, m'a dit que la livraison du bloc d'alimentation prendrait de 3 à 4 jours.
Quel fut ma surprise que la livraison c'est fait en dedans de 24 heures.
Merci Bell pour votre rapidité",5
324525,25-JAN-12,24-JAN-12,Hassiba,,fr,41.228.251.55,danielle.chalifoux@sympatico.ca,14717165,000000122787129,5,5,,5
324526,25-JAN-12,24-JAN-12,Mohammed,,en,184.146.165.43,kimberley.mcfarlane@sympatico.ca,14721690,000000122796364,4,5,,4
324527,25-JAN-12,24-JAN-12,Lobna,,fr,70.51.145.108,annette.gilbert@sympatico.ca,14715024,000000122792845,5,5,"Rien d'autre.  Le service a été rapide, explications très claires et le tout avec gentillesse.",5
324528,25-JAN-12,24-JAN-12,Sonia,,fr,67.70.25.211,laval.lapointe@sympatico.ca,14722038,000000122798727,4,4,,4
324529,25-JAN-12,20-JAN-12,Brendan,,en,65.95.128.7,lclassic@sympatico.ca,14680984,000000122709743,5,5,Nothing. The service was ecellent. Would I recommend Bell? The customer service and billing for phone is appalling and the cost increases monthly for my high speed. ,
324530,25-JAN-12,24-JAN-12,Maria,,en,70.55.232.95,sandra.ray@sympatico.ca,14726364,000000122805600,3,4,"I am not computer literate, it would have been nice to have been treated with a little more understanding.  I am not stupid but it was hard for me to understand what was being asked and I felt very stupid.",3
324531,25-JAN-12,24-JAN-12,Ruth,,en,174.91.77.109,gelhar@sympatico.ca,14718976,000000122787617,5,4,,3
324532,25-JAN-12,24-JAN-12,Tyler,,en,70.54.155.106,cappie@bell.net,14716198,000000122806379,5,5,,5
324533,25-JAN-12,24-JAN-12,Klai,,fr,70.30.183.67,lpayeur@sympatico.ca,14722536,000000122804939,5,5,Je suiss agé et j'ai apprécie sa patience merci,5
324534,25-JAN-12,24-JAN-12,Aymen,,fr,65.94.182.126,jmcmeekin@sympatico.ca,14720912,000000122803793,5,5,,4
324535,25-JAN-12,24-JAN-12,Cecile,,en,69.156.98.47,marie.nicholls@sympatico.ca,14722978,000000122805837,5,5,,5
324536,25-JAN-12,23-JAN-12,Kanchana,,en,184.145.114.6,david.carlyle@sympatico.ca,14707376,000000122765966,5,4,I received competent knowledgable and efficient service today (it was great) but I wouldn't have had to call if a billing mistake wasn't made.,4
324537,25-JAN-12,24-JAN-12,Aymen,,fr,67.68.91.193,d.rioux@sympatico.ca,14717058,000000122805011,5,5,,5
324538,25-JAN-12,24-JAN-12,Moises,,en,70.52.175.58,harryk2@sympatico.ca,14719596,000000122804864,4,5,"To know why Bell kept freezing our service with a notice congratulating us of being a new customer when we have been a customer for years.
",3
324539,25-JAN-12,24-JAN-12,Marc-andre,,en,184.151.63.151,qualitycrafts@sympatico.ca,14725218,000000122792116,5,5,Give me the 7 Winning Numbers for Lotto Max. (Before the draw),5
324540,25-JAN-12,22-JAN-12,Abid,,en,70.48.241.252,storytllr@bell.net,14704652,000000122746456,5,5,I had to repeat myself a number of times because the tech person kept talking over me and not hearing what I said.,5
324541,25-JAN-12,22-JAN-12,Shirley,,fr,174.93.220.7,jo-annhacala@sympatico.ca,14700862,000000122741559,4,4,très bon service de la représentante  Shirley. Je trouve les frais mensuels d'internet  très dispendieux!!! voir  réponse no 4,2
324542,25-JAN-12,24-JAN-12,David,,en,70.31.54.129,be.hickey@sympatico.ca,14715508,000000122806928,4,3,Solved my email connection problem with MIcrosoft Outlook 2010,5
324543,26-JAN-12,25-JAN-12,Martine,,fr,76.68.182.56,jackie45@bell.net,14734666,000000122815190,5,5,,5
324544,26-JAN-12,25-JAN-12,Med Wacef,,fr,76.71.125.124,hencan@bell.net,14734234,000000122829263,4,4,,4
324545,26-JAN-12,25-JAN-12,Kevan,,en,76.70.50.110,chrisandroy01@bell.net,14731372,000000122828304,4,3,"was sent to the next level should
have some one contact me to let me know when you are going to look at it 
unstead of leaving it at some one will call up to 2 days from now and when will that be when i am at work ?",3
324546,26-JAN-12,25-JAN-12,Mehdi,,fr,174.92.195.228,richardfalcon9@sympatico.ca,14739818,000000122813738,5,4,,4
324547,26-JAN-12,24-JAN-12,Abul Karam,,en,198.20.51.134,lynda.hunter@sympatico.ca,14722652,000000122807199,4,4,"I had a lot of trouble understanding the technition as he had a strong accent
therefore I would try and have someone who speaks clearer help me
",4
324548,26-JAN-12,25-JAN-12,Naveenkumar,,en,67.71.82.118,bobcable@sympatico.ca,14730630,000000122825406,2,1,Getting internet throught router,3
324549,26-JAN-12,25-JAN-12,Allan,,en,174.91.105.152,marlene706@sympatico.ca,14737474,000000122827838,3,2,have more knowledegable techincians,4
324550,26-JAN-12,25-JAN-12,Sajid,,en,70.26.52.139,stephenrice@sympatico.ca,14741162,000000122830199,4,4,,4
324551,26-JAN-12,25-JAN-12,Abdelalim,,fr,184.144.149.38,denis.chatillon@sympatico.ca,14732186,000000122824849,4,4,,4
324552,26-JAN-12,25-JAN-12,Mir,,en,174.91.105.152,marlene706@sympatico.ca,14737472,000000122808916,1,1,GEt representatives who are knowledgable. I don't believe Mir knows too much about computers or how to solve any problems. I would say he was even a bit rude because he hung up the phone on me and didn't help me at all.,3
324553,26-JAN-12,25-JAN-12,Souhir,,fr,70.30.239.187,pierre.bertrand8@sympatico.ca,14739206,000000122832328,1,1,"Avoir quelqu'un qui connaît le système MAC 10.6.8
J'ai appelé Vidéotron (puisque je suis client chez eux pour la TV) et c'est eux qui ont fait mon dépannage en 15mn alors que n'y êtes pas arrivés en 3 tentatives et presque 1heure de téléphone.
Je pense très prochainement résilier mes contrats de Téléphone mobile, résidentiel et Internet.
Salutations",1
324554,26-JAN-12,25-JAN-12,Anis,,fr,70.30.239.187,pierre.bertrand8@sympatico.ca,14739208,000000122832921,1,1,"J'ai appelé Vidéotron (puisque je suis client chez eux pour la TV) et c'est eux qui ont fait mon dépannage en 15mn alors que n'y êtes pas arrivés en 3 tentatives et presque 1heure de téléphone.
Je pense très prochainement résilier mes contrats de Téléphone mobile, résidentiel et Internet.
Salutations",1
324555,26-JAN-12,25-JAN-12,Nizar,,fr,70.30.239.187,pierre.bertrand8@sympatico.ca,14739210,000000122831540,1,1,"J'ai appelé Vidéotron (puisque je suis client chez eux pour la TV) et c'est eux qui ont fait mon dépannage en 15mn alors que n'y êtes pas arrivés en 3 tentatives et presque 1heure de téléphone.
Je pense très prochainement résilier mes contrats de Téléphone mobile, résidentiel et Internet.
Salutations",1
324556,26-JAN-12,25-JAN-12,Mohamed Radhouene,,en,184.148.11.207,louise.b4@sympatico.ca,14736864,000000122830789,4,5,,5
324557,26-JAN-12,26-JAN-12,Nizar,,fr,184.145.172.242,denis.robert@sympatico.ca,14732192,000000122833429,5,5,rien,5
324558,26-JAN-12,25-JAN-12,Caroline,,en,174.92.52.134,d.coppola@sympatico.ca,14731794,000000122817491,5,5,,5
325062,26-JAN-12,25-JAN-12,Elmer,,en,76.67.11.211,rnicholas@sympatico.ca,14739928,000000122825929,1,1,I have been with Bell for many years and the service is getting worse .....,1
325063,26-JAN-12,25-JAN-12,Kira,,en,174.92.69.78,lise.richer2@sympatico.ca,14736648,000000122813229,1,1,"Better service did not like the tone of the person, I found that she was very rude!!!!",1
325064,26-JAN-12,09-JAN-12,Hana,,fr,76.69.183.16,jeanmarcdion67@sympatico.ca,14541200,000000122432986,5,2,,5
325065,26-JAN-12,25-JAN-12,Budala,,en,70.27.28.42,marneequilts@bell.net,14737496,000000122819811,4,4,Notify me when my computer has been comprimized.....requiring the change of password!,4
325066,26-JAN-12,25-JAN-12,Wayne,,en,64.229.208.77,norm.grenon@sympatico.ca,14738616,000000122815172,5,5,,4
325067,26-JAN-12,25-JAN-12,Cindy,,fr,65.94.80.170,denis.archambault6@sympatico.ca,14732184,000000122810868,5,5,,5
325068,26-JAN-12,25-JAN-12,Adalberto,,en,70.26.0.174,valwillis@sympatico.ca,14742000,000000122831207,5,5,The technician was unusually obliging,4
325069,26-JAN-12,25-JAN-12,Jesus,,en,76.71.98.12,rockon@sympatico.ca,14740042,000000122833164,2,2,"please help stop all these interuptions to my service. it is very annoying and does not make me very happy or very likely torecommend your service.

just fix the problem once and for all.

on top of everything you send me an older type modem to replace the newer one i had?????",1
325070,26-JAN-12,25-JAN-12,Rod,,en,199.235.38.129,mackayteam@sympatico.ca,14737126,000000122832619,1,1,"call was disconnected and even though I know that my phone  number could have easily been recalled so we could finih, I never heard back from him.  Had to call again...Fairly irritating...",
325071,26-JAN-12,25-JAN-12,Haricharan,,en,199.235.38.129,mackayteam@sympatico.ca,14737128,000000122832063,4,3,I suppose there was nothing else that could have been done....my problem wasn't resolved...he said it was my computer's problem....?  Didn't try very much though....,
325072,26-JAN-12,25-JAN-12,Imran,,en,184.147.202.35,don.colborne@sympatico.ca,14732476,000000122817791,5,4,,5
325073,26-JAN-12,23-JAN-12,Timmy,,en,66.225.158.251,sharon.lucas@sympatico.ca,14712788,000000122768250,5,5,,5
325074,26-JAN-12,24-JAN-12,Hedi Sadek,,fr,76.69.239.126,thomas.farrell@bell.net,14727722,000000122791864,5,5,J'espère que la facturation va reflèter les travaux demander et promis!,5
325075,26-JAN-12,23-JAN-12,Karen,,en,174.89.130.109,richard.lauzon@sympatico.ca,14712206,000000122758631,5,5,Nothing I can think of...operator was very patient.,5
325076,26-JAN-12,25-JAN-12,Marwen,,fr,69.156.217.215,serlo13@bell.net,14740704,000000122813364,5,4,"Je veux bien voir avec vous un Fait lorsque je me suis engagé avec Bell vers le 11 Janvier 2011 ma 2e facture du 14 Janvier 2011 etait de $145.73 et depuis à ce jour 14 janvier 2012 la facture à passé $ 196.35 Je comprends que au début il y avait certains crédits alors que maintenant il n'y en as plus de crédit ou moins ? oû que les coûts onts augmentés Alors Je devrai réduire mes demandes de serviçes très bientôt et peut-etre regarder Ailleur ce que une autre compagnie peut M'offrir à moindre coût., Le tout ici est simplement une compression de mes dépenses et budget personnel., Bien A vous .Serge Loyer .",3
325077,26-JAN-12,25-JAN-12,Mohamed Taher,,fr,174.88.244.131,gremhar@sympatico.ca,14733936,000000122822049,5,5,,5
325078,26-JAN-12,14-JAN-12,Juan,,en,184.145.89.225,Khan__H@bell.net,14601996,000000122572395,5,3,,3
325079,26-JAN-12,25-JAN-12,Rahim,,en,70.48.215.187,glasfryn@sympatico.ca,14733794,000000122814731,3,3,It was finally resolved when a technician came out.  Apparantly the problem arose because Bell was carry out work in the area and testing caused my modem to see me as a new client.,4
325080,26-JAN-12,25-JAN-12,Diego,,en,70.55.66.37,menda1@bell.net,14737836,000000122829402,5,5,,5
325081,26-JAN-12,25-JAN-12,Sumithra,,en,184.148.77.57,gjoel@sympatico.ca,14733780,000000122828785,3,,i continue to experience ongoing difficulty accessing the internet. Your service people have been to the house twice in the past 6 months and I have called for assistance on numerous occasions. Your service personnel and telephone staff are very professional and helpful but the problem continues. How can this be finally resolved? it is very frustrating.,1
325082,26-JAN-12,25-JAN-12,Chiheb,,fr,67.71.79.141,gfontaine5@sympatico.ca,14733660,000000122826699,5,4,Je trouve qu'il y a des augmentations de prix pour les meme services. Dans un an pour 2 services 20.00 augmentation. beaucoup des forfaits serais apprécié. merci,4
325083,26-JAN-12,25-JAN-12,Frank,,en,64.229.12.152,8bellie26@sympatico.ca,14728912,000000122830959,5,5,Keep guys like the one who helped me last.  He handled my problem politely and kept me informed on what he was doing and why.  He knew what he was doing.,5
325084,26-JAN-12,24-JAN-12,Colleen G,,en,76.67.36.27,bmilner@sympatico.ca,14715766,000000122794463,5,5,,5
325085,26-JAN-12,25-JAN-12,Suraj,,en,64.231.199.151,va3mgn@bell.net,14741968,000000122814888,4,4,,5
325086,26-JAN-12,25-JAN-12,Kevin,,en,64.231.225.153,ezimmermann@bell.net,14733010,000000122816999,4,4,,3
325087,26-JAN-12,25-JAN-12,Christopher,,en,70.24.19.221,ruth.max.8@bell.net,14740284,000000122817108,2,1,"I have spent four days talking with two different people in El Salvador - the two days (as of now) with several (lost count) people in Miami Florida.  Nothing has been solved.  They have just given me a different phone no. to call - l-888-722-3110.  When I have given my ear a rest, I will try that number.
Is there any way a technician could come to my house??????  I have just signed up for the $6.00 per month deal you offer.       Ruth Max",3
325088,26-JAN-12,25-JAN-12,Priya,,en,69.157.50.21,willbea@sympatico.ca,14742336,000000122819193,4,4,nothing,5
325089,26-JAN-12,24-JAN-12,Aymen,,fr,65.93.153.7,jacomado@sympatico.ca,14720236,000000122790008,3,5,"BIEN GENTIL,  MAIS DIFFICILE  A  POUVOIR COMPRENDRE POUR MOI LES QUESTIONS POSÉ,  EN RAPORT POSSIBLE  DE  LA LANGUE PARLEE",5
325090,26-JAN-12,14-JAN-12,Marc,,en,24.244.248.8,paula.mamo@sympatico.ca,14609134,000000122557785,1,1,"I am amused that you sent me this survey via email, when I just had my internet restored properly yesterday.  This rep told me that he had to transfer me to testing and that they would call me back in 1 or 2 or 3 or 4 hours as they were very busy.  I changed my plans and stayed home waiting for the call - when I hadn't heard back, I called back in 3 hours - the young lady on the phone setup an appointment for a house call the following Monday - not sure why the first rep couldn't have done this.  Stay tuned as there are further questionnaires.  My suggestion is that I don'think you should send out surveys until the issue is resolved.",3
325091,25-JAN-12,22-JAN-12,John,,en,76.64.153.121,john.rose2@sympatico.ca,14700952,000000122750512,1,4,I waited 4 days for a power cord the next time i think i will just call rogers,1
325569,26-JAN-12,23-JAN-12,Helmi,,fr,70.29.250.167,marasciulo@sympatico.ca,14710564,000000122756452,4,4,"La raison de mon appel était pour me plaindre de ne pas avoir reçu le nouveau modem suite à mon changement de forfait Internet pour le forfait Fib 10. Jaurais du recevoir le nouveau modem vers la troisième semaine de décembre 2011. La raison étant, selon le préposé, un malentendu dans le dossier. Linformation dans le dossier ayant été corrigée, jai finalement reçu le nouveau modem, le 24 janvier 2012. Cependant, le préposé ma informé quun montant de 19.95 $ pour les frais de manutention, sera facturé sur la prochaine facture et que je devrais appeler au service a la clientèle pour le faire annuler.
Je trouve inacceptable que ca soit au client dentamer la démarche dannulation quand ça devrait être fait directement par Bell surtout quand cet du à une erreur dans le dossier. Jose espérer que les frais de 19.95 $ seront annulés avant de menvoyer la prochaine facture pour méviter de faire cette démarche fastidieuse. 

Cordialement,
Giancarlo Marasciulo
",4
325570,26-JAN-12,25-JAN-12,Edgar,,en,184.144.18.85,m.hunermund@sympatico.ca,14737070,000000122825898,5,5,,5
325571,26-JAN-12,25-JAN-12,Denys,,en,70.54.6.223,vphillips0506@bell.net,14742182,000000122821334,5,4,(The help was great),4
325572,26-JAN-12,25-JAN-12,Mehdi,,fr,70.53.193.66,g.couture@bell.net,14733436,000000122827645,3,4,bien je crois que le rep manquait un peu de politesse il employait des termes tecniques au lieu du language de tout le monde et se fachait quand on ne comprenait pas,3
325573,26-JAN-12,24-JAN-12,Roy,,fr,74.12.232.139,rgaudet002@sympatico.ca,14725612,000000122807280,4,4,"pour avoir l'internet, je devrai maintenant passer par Bell Mobilité. Par contre, quand j'appelle Bell Mobilité pour savoir ou en est ma commande de la station Turbo, je ne peux pas avoir de réponse précise. Bell Mobilité a annulé ma première commande à cause d'un problème d'adresse et je crains qu'elle n'annule ma deuxième commande. Je trouve ça difficile d'avoir à traiter avec Bell et Bell Mobilité.",4
325574,26-JAN-12,21-JAN-12,Klai,,fr,205.151.163.29,dominiqc@sympatico.ca,14689634,000000122721202,4,5,Rien en ce qui concerne le service que j´ai reçu.,5
325575,26-JAN-12,25-JAN-12,Ghassen,,fr,70.30.179.83,lucval@sympatico.ca,14736976,000000122822864,2,,"Le conseiller du 18 janvier qui avait pris ma commande avait mal fait le travail. On ne m'avait pas envoyé le modem. Je l'attendais depuis 7 jours en vain et mon internet est pourri depuis le passage à Fibe10. Le conseiller du 25 janvier me fait attendre super longtemps au téléphone pour finir par me dire que le MAXIMUM qu'il peut faire est de me commander le modem alors que c'est selon moi juste un MINIMUM vu que c'est VOTRE erreur. Puis aucune garantie que le modem me sera livré en Express car je suis à 2 jours d'un voyage et je veux pouvoir utiliser Skype pour communiquer avec mes enfants durant mon absence, le temps file et pas de garantie que j'aurai mon modem (à part la parole du vendeur...) à temps. Je demande à parler au département technique, rien à faire il refuse. Il dit juste que la commande est envoyée mais que je dois attendre qu'on me recontacte... quand? aucune idée!!Finalement à force de me choquer il finit par me dire que le modem me sera envoyé par poste express et que je vais l'avoir le lendemain ou au plus tard le vendredi. Encore là, aucune garantie et j'ai de la misère à le croire car si je n'ai pas le modem vendredi, je suis dans le trouble vu que je pars le samedi à l'étranger. Tellement déplaisant comme expérience, politesse infinie mais aucune garantie, ça fait pas sérieux. C'est pas la politesse qui garantit l'efficacité du service. Pas moyen d'avoir une réponse oui ou non, c'est n'importe quoi. À ma question, est-ce que mon modem a été envoyé le 18 janvier,ça a pris près de 20-25 minutes avant d'avoir la réponse (dont au moins 15-20 minutes en ATTENTE sur la ligne!!!) et encore là, c'est enrobé comme réponse, pas clair comme pour cacher que le travail a été mal fait par l'autre personne le 18 janvier?? Le gars il s'est vraiment démené mais je suis restée très sceptique étant donné la façon de traiter les clients. ",2
325576,26-JAN-12,24-JAN-12,Melvin,,en,174.94.98.211,pbinda01@sympatico.ca,14724744,000000122786200,5,5,Nothing - all was covered in a professional manner,5
325577,26-JAN-12,25-JAN-12,Mansouri,,fr,76.69.99.180,bj-c@sympatico.ca,14730534,000000122822591,3,4,"Un autre petit problème persiste que je vais essaié de résoudre aujourdhui en vous rappelant.
 Merçi",4
325578,26-JAN-12,25-JAN-12,Marwen,,fr,76.64.249.138,barlaf@bell.net,14730252,000000122829962,2,1,"Employé tres courtois et poli.Pour investigation j'ai déconnecter mes deux telephone probleme persiste et il m,envoie trois filtre .pas rapport je doute que le probleme sois résolu.ne semble tres limité dans son expertise en dehors du protocole.",3
325579,26-JAN-12,25-JAN-12,Rudys,,en,184.145.79.28,lindydalgaard@sympatico.ca,14736612,000000122823992,4,4,faster,4
325580,26-JAN-12,25-JAN-12,Yosra,,fr,76.68.103.71,mimi.jos@sympatico.ca,14738038,000000122815291,4,4,"J'aimerais partager avec vous une autre expérience que j'ai eu avec Bell..Votre modème faisait défaut et un de vos préposés m'a aider....Mais il m'a aussi reproché d'avoir rappeller Bell la journée suivante parce qu'il m'avait dit qu'il le ferait...Je travaille de la maison et ne peut attendre 24hres les bras croisés...Je travaille toujours via l'Internet...Il était vexé car quelqu'un d'autre avait fait son travail...mais selon cette personne, mon dossier n'était pas bien documenté...Il y avait seulement une note disant que mon problème était à résoudre...Je regrette beaucoup de ne pas avoir noter le nom de se 1er préposé...Il parlait très bien français. J'ai un nouveau modem...Merci.",3
325581,27-JAN-12,26-JAN-12,Shakeel,,en,76.71.95.111,mchapel@bell.net,14751316,000000122857602,4,4,"I don't know if it's just everyone using the white modem but with me it's on 3/4 of the time and the other 1/4 it acts up and or compleatly won't let me get on the net as all lights including the the DSL light, they all flash rapidly. The connection at my house has been checked I think 3 times so there has to be a problem somewhere else & the most frustrating thing is when all the lights flash rapidly, it's a waste of time calling for someone to come in for the forth time because on the day you come , it is all working ok",2
325582,27-JAN-12,25-JAN-12,Selassi,,fr,67.70.18.41,claude.denise@bell.net,14731488,000000122811777,4,4,"pour le moment rien, on verra la suite...",4
325583,27-JAN-12,26-JAN-12,Jose,,en,76.64.239.238,dorothydouglass@bell.net,14746216,000000122843416,5,5,,5
325584,27-JAN-12,25-JAN-12,Abir,,fr,70.48.142.131,boivin.maurice@sympatico.ca,14730648,000000122818845,5,5,,4
325585,27-JAN-12,26-JAN-12,Darwin,,en,69.159.74.173,linda.simpson2@sympatico.ca,14750300,000000122856482,5,4,"I believe I need a new modem, so one should be sent to me, as I am still experiencing problems.",4
325586,27-JAN-12,26-JAN-12,Ana,,en,70.53.78.218,currie.jack@sympatico.ca,14745446,000000122849871,5,5,,4
323987,27-JAN-12,26-JAN-12,Mariem,,fr,70.50.149.117,pcsmtl@sympatico.ca,14752700,000000122851059,1,1,"** Résoudre mes problèmes qui traînent depuis avril 2011. [1] Lorsque je n'étais même pas au pays, Bell a changé mon plan sans avertissement et sans mon consentement et [2] a mis une limite sur mon compte Internet. [3] Depuis ce temps, Bell me surcharge pour ""l'excédent"" [4] Personne chez Bell ne m'écoute et tous renvoient la balle ailleurs. Ils admettent ""l'erreur"" mais se lavent les mains en disant qu'ils ne peuvent rien faire. C'est complètement inacceptable et une manque totale de respect envers vos clients. [5] J'ai parlé avec 4 personnes hier seulement (le 26 janvier 2012), dont une a raccroché! De plus, personne ne donne leur numéro direct pour les rappeler. J'en ai marre de me répéter mille fois. [6] Le problème est maintenant avec Jacobi, agent #X2185, Service à la clientèle. Je lui ai dit de me rappeler lorsqu'il est prêt à régler mes problèmes. Lui aussi dit qu'il ne peut rien faire... Je ne crois plus vos agents. Je jugerai leurs actions seulement. Je ne veux plus gaspiller des heures en chassant des gens de Bell. [7] Voilà une très bonne façon d'agacer et de perdre des clients en masse. PRIMUS m'offre Internet illimité, tel. rés. et interurbaine pour 78 $ par mois. Pourquoi payer 50% de plus à Bell pour Internet limité seulement ? Cela n'a pas de sens.",1
323988,27-JAN-12,26-JAN-12,Meriem,,fr,69.159.185.6,g.filion@sympatico.ca,14747140,000000122844314,5,5,Tout c'est bien passé grace à l'aide formidable de l'employé #XY624,5
323989,27-JAN-12,26-JAN-12,Elmer,,en,184.151.115.74,judy.donnelly@sympatico.ca,14749378,000000122851124,2,1,Issue has not been resolved.  I still cannot connect to the 2Wire modem.  Another technician is scheduled to come on Saturday.,1
323990,27-JAN-12,26-JAN-12,Monica,,en,174.88.19.93,tobycat44@sympatico.ca,14755344,000000122844446,4,3,NOT HAVE TO CALL FOR THE THIRD MONTH IN A ROW TO RESOLVE THE SAME PROBLEM,3
323991,27-JAN-12,26-JAN-12,Ibtissem,,fr,69.159.165.76,jadager@sympatico.ca,14748524,000000122843616,5,5,"c,est pas  votre employée le problème, c,est moi",5
323992,27-JAN-12,18-JAN-12,Isabelle,,fr,70.29.188.198,danielle_lemay@sympatico.ca,14649880,000000122643705,4,4,"Envoyer une facturation plus simple.
Merci",5
323993,27-JAN-12,26-JAN-12,Nejib,,fr,184.148.11.93,eugene.bellemare@sympatico.ca,14746736,000000122849278,5,4,rien de plus,5
323994,27-JAN-12,26-JAN-12,Oscar Ernesto,,en,64.231.137.229,sargeant90@sympatico.ca,14754154,000000122844773,5,5,"Actually in this case nothing Everyone was very pleasant. Oscar Ernesto treated me with total respect, it was my error and it was resolved to my complete satisfaction.",5
323995,27-JAN-12,26-JAN-12,Ali,,en,70.49.159.131,mroessl@sympatico.ca,14751912,000000122849460,5,3,,4
323996,27-JAN-12,26-JAN-12,Luis,,en,184.145.208.13,hassan.ansary@sympatico.ca,14747936,000000122837390,4,4,,4
323997,27-JAN-12,26-JAN-12,Abbey,,en,184.147.133.31,haleypg@sympatico.ca,14747858,000000122849230,5,5,Based on this sesson nothing further need be changed,4
323998,27-JAN-12,26-JAN-12,Mehdi,,fr,76.67.184.196,h.aumond@sympatico.ca,14747796,000000122842755,4,4,,4
323999,27-JAN-12,25-JAN-12,Methil,,en,174.89.54.179,mlscobie@sympatico.ca,14738134,000000122831706,5,5,"not at all happy with one of your online technition's attempt at solving problem on Jan. 24. When next problem happens, I will not use online help but will speak with a technitian by phone as I did on Jan. 25.",4
324000,27-JAN-12,24-JAN-12,Darlene,,en,76.69.100.155,dave.redekop@sympatico.ca,14717278,000000122784564,5,5,,5
324001,27-JAN-12,26-JAN-12,Med Karim,,fr,76.67.85.231,ljeanson@sympatico.ca,14750412,000000122842357,1,1,"je voulais savoir la raison pour laquel je ne peut envoyer de courriels  ny transférer sa ne fontionne pas 
je peut en recevoir mais pas envoyer
",3
324002,27-JAN-12,26-JAN-12,Mauricio,,en,174.89.126.26,brianturner9@sympatico.ca,14744492,000000122849119,3,1,"Change Windows as your server, ever since you have switched to them i have had nothing but problems",1
324003,27-JAN-12,26-JAN-12,Parthiban,,en,184.146.145.15,johnsadecki@sympatico.ca,14749196,000000122848409,4,1,,5
324004,27-JAN-12,24-JAN-12,Marc,,fr,74.15.233.51,gilles.thriault@sympatico.ca,14719118,000000122783488,3,4,"vous avez identifié le problème le 24 janvier,tot le matin et la pièce a été envoyée le 26 janvier après un autre appel de suivi de notre part.Nous avons payé pour un service que nous n'avons pas pu utiliser durant 3 jours ( des frais de location de modem et de ligne internet.)",3
324005,27-JAN-12,26-JAN-12,Denis,,fr,70.26.180.106,robert.dugas@sympatico.ca,14753702,000000122845574,5,5,,5
324006,27-JAN-12,26-JAN-12,Zoubeir,,fr,76.65.160.12,vrousselle@sympatico.ca,14755680,000000122851676,5,5,,4
324007,27-JAN-12,25-JAN-12,Zulfiquar,,en,70.50.203.183,jmbtb598@sympatico.ca,14735314,000000122823857,5,5,,5
324008,27-JAN-12,26-JAN-12,Mindy,,en,184.146.173.183,bakers344@sympatico.ca,14743946,000000122846045,5,4,Nothing,5
324009,27-JAN-12,22-JAN-12,Luis,,en,72.138.190.57,td.toronto@sympatico.ca,14704824,000000122741003,3,4,nothing transfered me to proper rep fast,3
324010,27-JAN-12,26-JAN-12,Patricia,,en,70.27.136.13,n_rudnicki@sympatico.ca,14752066,000000122856254,4,4,,5
324011,27-JAN-12,26-JAN-12,Souhail,,fr,70.48.123.113,jgousy@bell.net,14748904,000000122839061,4,3,Avoir de la transparence au niveau des prix des forfaits de vos services.,3
324012,27-JAN-12,26-JAN-12,Shyam,,en,216.13.102.252,guygratton@sympatico.ca,14747768,000000122850130,5,5,nothing great service,5
324013,27-JAN-12,17-JAN-12,Sana,,fr,70.26.189.71,cecileprefontaine@sympatico.ca,14634974,000000122621229,4,4,,5
324014,27-JAN-12,27-JAN-12,Carolina,,en,70.29.44.82,sharon.melnychuk@sympatico.ca,14754358,000000122858827,4,5,,4
324015,27-JAN-12,26-JAN-12,Alex,,en,174.91.69.15,carolynrumley@sympatico.ca,14744768,000000122837017,5,4,,5
324016,27-JAN-12,25-JAN-12,Ksouri,,fr,76.67.188.59,lafontaine_32@sympatico.ca,14736298,000000122821190,5,5,tout était parfait !,5
324017,27-JAN-12,26-JAN-12,Leslie,,en,65.92.109.82,sherrypike@bell.net,14754408,000000122857909,5,5,nothing,4
324018,27-JAN-12,26-JAN-12,Mouna,,fr,70.29.148.130,lacarobin@sympatico.ca,14750028,000000122838140,5,4,,5
324019,27-JAN-12,26-JAN-12,Allan,,en,174.91.64.201,stpierre1@sympatico.ca,14754870,000000122853126,3,2,"My download speeds is now 16mb/s.  However my 7 mbs/s is broken.  I am only getting 0.3 mbs/s.  I find this very frustration, that you do not check changes fully, to make sure that these things do not happen.",2
324020,27-JAN-12,25-JAN-12,Dwayne,,en,184.151.63.175,victoria.white@sympatico.ca,14742092,000000122816423,5,5,Nothing! Dwayne solved my issue and he did it very efficiently as well as personably. Excellent customer service.,5
324021,27-JAN-12,22-JAN-12,Alvaro,,en,69.158.166.168,acarew@sympatico.ca,14697346,000000122751584,5,5,,4
324022,27-JAN-12,26-JAN-12,Marcos,,en,76.64.120.170,gilbertproulx@sympatico.ca,14747452,000000122836186,5,5,,5
324023,25-JAN-12,23-JAN-12,Mariem,,fr,184.145.177.254,marcel.grenier@sympatico.ca,14710578,000000122767151,4,4,,5
324024,25-JAN-12,21-JAN-12,Carlos,,en,70.26.128.237,mharvey008@sympatico.ca,14693548,000000122723857,4,4,dont have my internet breakdown,2
324559,25-JAN-12,24-JAN-12,Natalia,,fr,69.157.90.41,colgeo@sympatico.ca,14716838,000000122801339,5,5,"Tout a été très bien.
Même le temps d'attente pour parler à Nathalia, a été beaucoup plus cous, qu'antérieurement. Une bonne amilioration",5
324560,25-JAN-12,24-JAN-12,Tshering,,en,208.88.197.3,m.ogg@sympatico.ca,14722720,000000122788721,4,4,"He gave me the contact info for the Bell
'Business Office' Had to wait until today to resolve the problem.",5
324561,25-JAN-12,11-JAN-12,Mohamed Ali,,fr,70.53.146.118,sophiepayette@sympatico.ca,14574326,000000122486117,1,1,,1
324562,25-JAN-12,24-JAN-12,Hakim,,fr,69.156.132.172,rejean.allaire@bell.net,14725546,000000122800290,5,5,être plus à l'écoute de la pard de vos agent,4
324563,25-JAN-12,24-JAN-12,Sharon,,en,64.231.48.123,vatchedanuta@sympatico.ca,14728124,000000122800886,5,5,,5
324564,25-JAN-12,24-JAN-12,Gloria,,en,184.147.176.59,eileen.sipes@sympatico.ca,14718130,000000122792443,5,1,Problem was not solved. when the Bell technician used my computer it was fine after hanging up and going on line I had the same problem.,3
324565,26-JAN-12,23-JAN-12,Leslie,,en,50.101.57.118,heather.brodeur@sympatico.ca,14708684,000000122761455,4,3,worked on the ongoing problem sooner,3
324566,26-JAN-12,23-JAN-12,Sonia,,fr,67.68.105.198,rmbdb@sympatico.ca,14712282,000000122759530,5,4,Peut-être avoir des techniciens du QUÉBEC PLUTÔT QUE CEUX DE TUNISIE. Les emploies au Québec il faut y voir.,5
324567,26-JAN-12,25-JAN-12,Ericka,,en,67.71.146.16,pk.m@sympatico.ca,14739260,000000122829849,3,2,"We ended up figuring it out using the Internet
",3
324568,26-JAN-12,25-JAN-12,Naveenkumar,,en,184.147.129.241,deyo@sympatico.ca,14732296,000000122827148,5,5,,5
324569,26-JAN-12,25-JAN-12,Rebecca,,en,70.50.154.38,dmolinik@sympatico.ca,14732448,000000122811992,5,5,"Rebecca did a super job, but prior to calling Bell and speaking to Rebecca, received a call from someone with an 1-866 # saying that they were a Bell rep. but she was not very cear nor understanable.. This person asked me for my email address to confirm who I was, when I really didn't know who she was.. I asked her to email me to confirm her identity as a Bell Rep. but NEVER received anything.. That was not good PR for Bell.. If I was a new customer..You would have lost me...

Yours Truly
Micheal Olinik",4
324570,26-JAN-12,25-JAN-12,Troy,,fr,70.48.110.146,i.sousa@sympatico.ca,14734466,000000122817265,5,5,,5
324571,26-JAN-12,25-JAN-12,Med Heni,,fr,174.93.252.92,jacobp@sympatico.ca,14734684,000000122809322,4,5,,4
324572,26-JAN-12,17-JAN-12,Sam,,en,174.94.54.129,gordon.patrick@sympatico.ca,14637784,000000122638957,5,5,,5
324573,26-JAN-12,24-JAN-12,Budala,,en,70.26.157.6,amelia.gray@sympatico.ca,14714818,000000122806018,1,1,"Rep should improve on her listening skills. No not to treat clients as though we are kids with small mind. If they can not help with the issue at hand, than admit and find someone who can. Not at all happy with my call in to the call centre.",1
324574,26-JAN-12,24-JAN-12,Med Amine,,fr,65.94.8.48,daniel_larose@sympatico.ca,14717148,000000122804433,3,,De m'assurer que je vais avoir le service pour ce que je paye depuis plusieurs années,3
324575,26-JAN-12,25-JAN-12,Chenrup,,en,70.30.3.22,kerrilee@sympatico.ca,14736018,000000122826689,5,5,"Window of time frame is too vague, one has to stay by the phone all day when its 12-6",5
324576,27-JAN-12,22-JAN-12,Nabil,,fr,41.226.208.146,johanne.lefebvre@sympatico.ca,14700912,000000122752073,5,5,,5
324577,27-JAN-12,22-JAN-12,Suraj,,en,174.91.119.107,dflintoff@bell.net,14699060,000000122746284,3,3,"should have been up and running on installation, should be offer a credit for days down",3
324578,27-JAN-12,26-JAN-12,Vikram Aditya,,en,24.138.162.198,pitre.rosanne@sympatico.ca,14752914,000000122850070,1,1,Have not had internet since after Xmas.  I have been calling every other day since then.  Still no internet.  Had an appointment for a technician to come in between 5:00 p.m. and 9:00 p.m. yesterday.  Technician shows up at 2:00 p.m. yesterday when no one was home and to schedule an appointment.  My appointment was between 5:00 p.m. and 9:00 p.m.  Why would technician show up three hours earlier.  We work during the day and that is why we had an evening appointment.  Appointment is now rescheduled for Satursday.  I have called and spoke to billing indicating that I am not expecting to have an Internet bill for this months as I have had no service.,1
324579,27-JAN-12,26-JAN-12,Med Amine,,fr,65.95.32.197,inchiostro@sympatico.ca,14748296,000000122849786,5,4,"En fait, tout le système se complexifie et devient encombrant.  Les conseillers qui travaillent pour Bell répondent avec courtoisie, mais les démarches que vos clients doivent faire peuvent être irritantes.  J'ai dû aujourd'hui établir un 3e fois mon mot de passe (je l'avais fait hier) - les documents ""attachés"" ne se lisent plus que sur WIndows Live, ce qui n'est absolument pas pratique ou efficace - finalement, la foule de changements que vous effectuez ne fait qu'ajouter à nos horaires déjà combles.",3
324580,27-JAN-12,26-JAN-12,Celina,,en,174.93.249.218,bcahill@sympatico.ca,14744034,000000122848567,4,,"I was transferred to another division (tech) upwards, but they ""lost"" my call. When I was cut off  in the earlier portion, the girl called me back and continued the session. The next group didn't; I don't know if there's anything else to be done.",5
324581,27-JAN-12,25-JAN-12,Atoiya,,en,70.48.255.254,doug.alton@bell.net,14732542,000000122815585,5,4,I don't think that I should have to plan to cancel my service before you lower the price.  In 12 months I'll be back at this same decision point.,3
324582,27-JAN-12,26-JAN-12,Mary,,en,184.147.38.35,teddaigle@sympatico.ca,14755136,000000122848081,4,4,I would like to have been informed that I would receive a new (wireless) modem that I did not need or want. A hassle.The instructions to return were inside the box which I did not open untill I called Bell.I returned it.,4
324583,27-JAN-12,26-JAN-12,Jude,,en,38.104.251.66,louise.y@sympatico.ca,14750538,000000122857476,3,,It seemed that I was the first person to ever have a problem like that.  It took a long time to find a solution.,3
324584,27-JAN-12,26-JAN-12,Serina,,en,70.30.74.236,greggorbearcat@sympatico.ca,14747682,000000122850986,5,4,,5
324585,27-JAN-12,26-JAN-12,Khmaies,,fr,70.51.177.61,louisetrommer@sympatico.ca,14750546,000000122849673,4,4,"Le conseiller avait un accent et parlait vite, alors j'ai dû le faire répéter souvent pour le comprendre. Mais il a été très gentil et a bien travaillé pour répondre à mes questions.",4
324586,27-JAN-12,26-JAN-12,Edward,,en,69.159.14.185,mariannekowal@sympatico.ca,14750998,000000122848983,5,5,,5
324587,27-JAN-12,26-JAN-12,Gavin,,en,50.101.222.91,daveandglo@sympatico.ca,14745692,000000122840074,5,5,,3
324588,27-JAN-12,26-JAN-12,Leila,,fr,24.37.4.138,sergewolfe@sympatico.ca,14754288,000000122840137,1,1,"Vous souscier que je n,ai pas acces à internet pour 3 jour par votre faute et non pas de la mienne. ",1
325092,25-JAN-12,24-JAN-12,Mahesh,,en,76.70.91.177,of.crane@sympatico.ca,14724376,000000122801969,1,1,"fix my internet,it would work for about 
  20 mins or less then goes down.I have to restart everytime to get the internet up sometimes I have to wait 1hr
for the it to work.My job depends on it working and I am tired with Bell

            Owen",2
325093,25-JAN-12,24-JAN-12,Yao,,en,76.75.147.94,j.giddey@sympatico.ca,14720124,000000122806708,2,,"call took way too long. said would get back today. Why could he not say that right in the beginning, instead of me being on hold for an hour.",2
325094,25-JAN-12,24-JAN-12,Colleen,,en,184.147.12.60,jknixon@sympatico.ca,14720858,000000122799658,5,5,don't care much for your answering system. Too many many options just to get to a rep.,4
325095,25-JAN-12,24-JAN-12,Srinivasan,,en,65.94.214.211,mj.gibson@sympatico.ca,14723698,000000122787409,4,3,"They did not support the I Pad 2 but gave me the number to call Apple and they helped fix the problem,so it was not Internet,but Ipad",4
325096,25-JAN-12,24-JAN-12,Rolando,,en,76.67.22.192,www.rcj@sympatico.ca,14728554,000000122808520,5,5,"As I keep saying, bring the jobs back to Canada, AND NOT QUEBEC. The young fellow I was dealing with did his job VERY WELL, I could understand him with no problem. I'm glad he has a job BUT I keep filling out these satisfaction reports and I still would like to be able to speak to a Canadian instead of someone from another country.",5
325097,25-JAN-12,24-JAN-12,Abdul,,en,65.92.15.75,pburgess7@sympatico.ca,14724754,000000122805138,5,5,,4
325098,25-JAN-12,24-JAN-12,Karen,,en,76.64.79.122,traybella@sympatico.ca,14727928,000000122783156,5,5,,5
325099,25-JAN-12,24-JAN-12,Ali,,en,76.64.79.122,traybella@sympatico.ca,14727926,000000122783368,5,5,,5
325100,25-JAN-12,24-JAN-12,Lotfi,,fr,70.30.203.122,sergecote5@bell.net,14726536,000000122805362,5,5,,4
325101,25-JAN-12,24-JAN-12,Marie,,fr,67.68.126.248,gil.bouchard@sympatico.ca,14719102,000000122799487,5,5,,5
325102,25-JAN-12,24-JAN-12,Jeff,,en,70.27.97.226,clar.a@sympatico.ca,14716736,000000122801048,1,1,Have a shipping address that matches the address on the Bell bill!  I have been waiting for a new modem for over a week and the last phone call to Bell did not resolve anything.  They could not tell me the shipping address nor the expected time of arrival.  Please have this resolved immediately. ,2
325103,25-JAN-12,23-JAN-12,Diana,,en,70.31.21.66,sonjalou@sympatico.ca,14712964,000000122767304,5,4,,5
325104,25-JAN-12,17-AUG-11,Rim,,fr,74.15.149.195,jean.chappy@sympatico.ca,12929829,000000119238694,4,4,,4
325105,25-JAN-12,22-JAN-12,Kelly,,en,67.70.87.151,mirch@bell.net,14702590,000000122746380,5,5,Fix the sound track .quicker response time.,5
325106,25-JAN-12,22-JAN-12,Neha,,en,70.49.227.106,t.senuik@sympatico.ca,14704758,000000122744782,5,5,"Technician solved my problem i am pleased with results of our conversation.,however I find I require a Turbo Stick. This was not so easy",5
325107,25-JAN-12,23-JAN-12,Charles,,en,174.89.103.53,sandic@sympatico.ca,14712614,000000122762013,4,4,not kept waiting on the phone for soooooo long,2
325108,25-JAN-12,24-JAN-12,Mohamed,,fr,76.67.163.56,clouzo@sympatico.ca,14716804,000000122807442,4,4,Augmenter le son du téléphone car je suis une personne agée qui a un peu de misère à entendre ,5
325109,25-JAN-12,20-JAN-12,Chat,,en,74.14.4.112,msneon2@sympatico.ca,14682832,000000122713680,5,5,"Nothing:  Excellent service. received the wireless modem the  next day.
Thank you. Keep up the good work.
lina K. Abela-Pulis.",5
325110,25-JAN-12,24-JAN-12,Tony,,en,184.147.8.247,onifrichuk@sympatico.ca,14724426,000000122805762,4,4,,4
325111,25-JAN-12,02-JAN-12,Gregorio,,en,69.159.60.59,hamburt@sympatico.ca,14448356,000000122260383,2,1,The problem I contacted Bell about is still an issue.  I was on the phone with the rep for over 45 minutes and simply could not stay on the phone any longer so I will now have to make yet another call to resolve the issue.  Not impressed at all.,1
325112,25-JAN-12,22-JAN-12,Mehdi,,fr,65.93.52.240,netetjf@sympatico.ca,14702860,000000122745963,4,4,,4
325113,25-JAN-12,24-JAN-12,Sofiene,,fr,184.144.168.214,claude.larrivee@bell.net,14716746,000000122784722,2,3,Ne pas facturer ce qui était déjà entendu lors de la commande initiale,3
325114,25-JAN-12,24-JAN-12,Zied,,fr,76.70.61.68,diclaude@sympatico.ca,14717706,000000122794871,5,5,rien,5
325115,25-JAN-12,24-JAN-12,Yves,,en,69.157.150.7,Kenkwong@bell.net,14714166,000000122798241,4,4,,4
325116,25-JAN-12,24-JAN-12,Michael,,en,70.52.170.173,milkis@sympatico.ca,14723640,000000122783821,1,3,Invest in proper training for your staff.,1
325117,25-JAN-12,16-JAN-12,Gattu,,en,64.231.227.183,clickers@bell.net,14622612,000000122592307,4,4,,4
325118,25-JAN-12,24-JAN-12,Yasmin,,en,70.48.105.64,heybone@sympatico.ca,14719724,000000122805102,5,5,,5
325119,25-JAN-12,24-JAN-12,Nirupa,,en,184.147.180.203,abltwhite@sympatico.ca,14714420,000000122784199,,,My bill should have been correct over a year ago so that I didn't have to call every month to get it corrected!,2
325120,25-JAN-12,24-JAN-12,Mohamed Tammem,,fr,70.26.254.179,raymond50@sympatico.ca,14725436,000000122807015,5,5,"Rien à améliorer , le service a été rapide et très apprécié. Personnel très courtois,patient,poli
et compétent.  Merci ",5
325121,25-JAN-12,19-JAN-12,Manuel,,en,65.95.111.41,forstercarter@sympatico.ca,14664670,000000122675033,4,4,,4
325122,25-JAN-12,20-JAN-12,Kathy,,en,76.69.139.13,shmig@sympatico.ca,14685234,000000122710849,5,5,"Not sent me the letter in the first place, thus saving me a phone call.  But I'm glad we got it resolved.

Customer service rep was helpful.",
325123,25-JAN-12,24-JAN-12,Stephanie,,fr,76.65.104.226,eugenetecnick@bell.net,14718320,000000122796213,5,5,RIEN DE PLUS POUR LE MOMENT,5
325124,25-JAN-12,24-JAN-12,Martina,,en,69.159.23.54,m.creta@sympatico.ca,14722698,000000122783452,1,1,Get the right people involved to enable customers to delete accounts in a timley manner.,
325125,25-JAN-12,24-JAN-12,Anis,,fr,70.24.234.218,yves.deschenes007@sympatico.ca,14728746,000000122789189,4,5,,4
325126,25-JAN-12,23-JAN-12,Khouloud,,fr,67.68.108.215,helenegobeil@sympatico.ca,14708702,000000122753597,5,5,"Rien de plus
",5
325127,25-JAN-12,22-JAN-12,Amir,,fr,70.48.138.6,emery_roy@sympatico.ca,14699430,000000122744546,3,4,"la communicatioe se ferait mieux si on 
parlait avec des gens de notre région au lieu de parler avec des gens à l'autre bout du monde. Quand le département de service à la clientelle à Montréal?",3
325128,25-JAN-12,22-JAN-12,Budala,,en,184.146.1.80,graceangelo@sympatico.ca,14700050,000000122751010,3,4,compensate in billing,4
325129,25-JAN-12,24-JAN-12,Joan,,en,174.95.23.228,iw5050@sympatico.ca,14720106,000000122803490,4,4,,4
325130,25-JAN-12,20-JAN-12,Khaled,,fr,70.49.60.252,s.emond002@sympatico.ca,14684826,000000122706502,3,4,,4
325131,27-JAN-12,26-JAN-12,Srinivasan,,en,70.49.246.22,revstu@sympatico.ca,14753450,000000122836588,5,5,nothing,5
325132,27-JAN-12,26-JAN-12,Makram,,fr,76.69.229.245,gcyelle@sympatico.ca,14747300,000000122839942,3,2,on ne peu pas envoye de courriel ,2
325133,27-JAN-12,25-JAN-12,Sumithra,,en,67.71.181.122,kfamily@sympatico.ca,14736050,000000122814248,4,4,A less work intensive solution.,4
325587,27-JAN-12,15-JAN-12,Oliver,,en,199.212.7.70,lauravj@sympatico.ca,14616322,000000122578889,2,2,better explanations as to why the problem required an inside technician,3
325588,27-JAN-12,26-JAN-12,Robert,,en,174.94.45.174,gurant@sympatico.ca,14747746,000000122846482,4,4,,5
325589,27-JAN-12,25-JAN-12,Balaji,,en,70.31.48.6,jblan@sympatico.ca,14734900,000000122817554,5,5,nothing,4
325590,27-JAN-12,24-JAN-12,Abdul,,en,174.95.213.233,oscarokz@sympatico.ca,14724440,000000122806209,4,2,"Replacement of modem, I thought, should be or could be done much faster, but the answer I received was within 4 -5 days.  That was very frustrating as the ned of the month was approaching and I had to deal with quite a few e-mails.
All in all, I found the replacement at the door in the rain on Friday.  I had to live 4 days without computer.
Bell representatives did very well, particularly Alexandre Hitschfeld was very very helpful.  Excellent but Purolator was BAD.  The delivery man should have given me the notice that 
it was placed by the front door of the house. (I was in the house all day on Thursday waiting for the delivery.)
I fould it in the rain on Friday after
Alexandre advised me.  Anyway, I thank you, Bell, and I hope you'd have a few
words with Purolator.
",4
325591,27-JAN-12,25-JAN-12,Shashank,,en,76.71.39.35,teragram@sympatico.ca,14741552,000000122816746,5,5,"When I called I had a difficlt time getting a ""person"".  When I finally did speak to a person, I was helped very well.  Thank you.",4
325592,27-JAN-12,26-JAN-12,Domnic Francis,,en,67.68.16.127,cekp@bell.net,14744882,000000122857725,5,5,,5
325593,27-JAN-12,26-JAN-12,Mike,,en,184.148.11.56,mrproduce@sympatico.ca,14751920,000000122851277,3,3,let me know the results dont know why i was paying for a service and not getting it,5
325594,27-JAN-12,26-JAN-12,Jeannette,,en,64.228.211.157,r_delaney@sympatico.ca,14753154,000000122837428,5,5,Nothing,4
325595,27-JAN-12,23-JAN-12,Rajni,,en,70.49.175.107,pandswallace@sympatico.ca,14711636,000000122755260,5,5,,4
325596,27-JAN-12,26-JAN-12,Tshering,,en,70.28.82.105,mgfort@bell.net,14751452,000000122835449,5,5,Everthing was fine,5
325597,27-JAN-12,20-JAN-12,Alvaro,,en,70.27.13.235,daltfox@sympatico.ca,14676662,000000122718154,4,3,,5
325598,27-JAN-12,26-JAN-12,Irving,,en,74.14.7.244,dave.churchill@sympatico.ca,14745674,000000122840181,5,5,,4
325599,27-JAN-12,26-JAN-12,Chad,,en,63.68.228.197,ssooley@bell.net,14754710,000000122835532,5,5,,4
325600,27-JAN-12,24-JAN-12,Tathiana,,en,174.91.119.219,majulicher@sympatico.ca,14722810,000000122807466,5,5,I can not think of anything just now. ,5
325601,27-JAN-12,25-JAN-12,Hector,,en,74.15.29.190,marlene.baker@sympatico.ca,14737462,000000122812406,5,4,Nothing,4
325602,27-JAN-12,25-JAN-12,Thomas,,en,67.70.162.167,dot.hunter@sympatico.ca,14732532,000000122830158,4,3,"As you can probably read from notes on my bell account, I am very frustrated with our bills. I have spoken with your office on at least 3 occasions within the past couple of months....being overcharged on HST, unhappy with internet billing, etc. I am hopeful that this latest conversation, has resolved all issues and my account will be set up as indicated.
I must say that your representative Thomas employee number X2139 was exceptionally pleasant and very helpful and I feel he went out his way to address my concerns.",
325603,27-JAN-12,25-JAN-12,Hechmi,,fr,76.68.164.68,frousse@sympatico.ca,14733380,000000122821325,2,1,Régler le problème,3
325604,27-JAN-12,26-JAN-12,Abir,,fr,184.145.219.126,laureatpaquette@sympatico.ca,14750126,000000122850520,5,1,je voulais internet haute vitesse mais ce n'est pas encore disponible donc je dois encore attentre,5
325605,27-JAN-12,26-JAN-12,Julio,,en,76.71.56.20,wfluke@sympatico.ca,14755794,000000122856831,5,4,My phone was NOT working! I went to 2 neighbours to call Bell. Both neighbours were on Cogeco service which did not allow me to contact Bell. One neighbour went on their Internet and using Bell's web page got me a satisfactory  responce to my problem. Bell needs other additional ways to report problems!,4
325606,27-JAN-12,26-JAN-12,Milo,,en,70.53.208.87,springerhobby@sympatico.ca,14754684,000000122845561,4,4,the most important part the person spoke very good english and could be understood very well. Emilio was his name I think.,5
325607,27-JAN-12,25-JAN-12,Helmi,,fr,184.144.196.223,gilles.lortie@sympatico.ca,14733716,000000122812065,4,4,"J,ai demandé à votre agent Helmi de m'envoyer les détails de la promotion qu'il m'a offerte, et à laquelle j'ai consenti:prix, promotion de trois mois sur mon frais mensuel et l'annulation du coût mensuel de location de mon modem actuel. Veuillez m'envoyer ces détails pour mon dossier Bell. Merci ",5
325608,27-JAN-12,26-JAN-12,Leila,,en,67.68.228.52,debsergimackidze@bell.net,14745854,000000122853192,2,2,"AYANT EU PLUSIEURS PROBLÉMES AVEC VOTRE MODEME ( BLANC ) JE DEMANDE UN ÉCHANGE AVANT LA PANNE TOTALE.
MACKENZIE - GOTSIRIDZÉ
6033 CHRISTOPHE-COLOMB H2S 2G3
MONTRÉAL
CORDIALEMENT",
325609,27-JAN-12,25-JAN-12,Chantal,,en,65.92.49.15,jrhardy@sympatico.ca,14735622,000000122829382,5,5,None,5
325610,27-JAN-12,26-JAN-12,Prince,,en,99.243.47.207,gamil.gayed@sympatico.ca,14747212,000000122848179,4,4,Proactive measures for customer service and improving the packages offered specially to loyal customers,5
325611,27-JAN-12,26-JAN-12,Khaoula,,fr,70.53.135.218,oestre@sympatico.ca,14752372,000000122838468,4,4,Nous donner une dâte sur la venue de la fibre optique ici.  Notez que la fibre optique de Telus Passe à 500 verges de la maison depuis 10 ou 12 ans.  Étrange n'est-ce pas!!!  Un autre compétiteur a de la fibre optique en ville.,3
325612,27-JAN-12,26-JAN-12,Mohamed Amine,,fr,70.29.155.108,angeliner@sympatico.ca,14743596,000000122844035,5,4,pas toujours évident de rejoindre le bon poste pour regler notre probleme ,4
325613,27-JAN-12,26-JAN-12,Vijay,,en,174.88.25.61,gelindo.lucy@sympatico.ca,14747320,000000122834186,5,4,,5
325614,28-JAN-12,24-JAN-12,Koussay,,fr,174.89.91.135,lise.stemarie@sympatico.ca,14722328,000000122785598,2,1,Tout d'abord la persoonee était très difficile à comprendre aussi je lui disais que je payais mon internet trop cher et que je pensais aller ailleurs il me suggère un internet avec un rowter j'ai pas besoin de ça finalement j'ai eu d'excellentes info dans une autre compagnie,1
325615,28-JAN-12,27-JAN-12,Antony,,en,216.209.146.51,ron-brewster@sympatico.ca,14767734,000000122882668,1,1,hire people that can converse with an English speaking customer--I gave the person many chances to repeat their directions and ended up hanging up on your employee,2
325616,28-JAN-12,27-JAN-12,Manoj Sandra,,en,70.31.81.195,pajan@sympatico.ca,14766464,000000122878865,5,5,In my many years of speaking to Tech Reps this person was far and away the VERY BEST in all respects.,5
325617,28-JAN-12,27-JAN-12,Monica,,en,76.69.131.51,rawl@sympatico.ca,14767214,000000122876902,4,4,,3
325618,28-JAN-12,27-JAN-12,Mehdi,,fr,67.70.27.115,hordizen@sympatico.ca,14761628,000000122882852,5,5,,5
325619,28-JAN-12,27-JAN-12,Aswathy,,en,174.95.138.153,johngabby@sympatico.ca,14762792,000000122873213,4,4,,4
324025,25-JAN-12,23-JAN-12,Mohamed,,fr,69.159.128.178,jumastan@sympatico.ca,14709620,000000122754318,5,5,J'ai été transféré 3 fois avant que quelqu'un puisse résoudre mon problème,5
324026,25-JAN-12,24-JAN-12,Abderrahmen,,fr,74.14.210.207,francis.lemoine@sympatico.ca,14718696,000000122804528,4,5,,4
324027,25-JAN-12,24-JAN-12,Atoiya,,en,50.100.168.29,izabella.dallago@sympatico.ca,14720108,000000122794193,3,3,,3
324028,25-JAN-12,23-JAN-12,Dinesh,,en,70.26.125.250,ssmitchell@bell.net,14713020,000000122753555,5,4,,5
324029,25-JAN-12,09-JAN-12,Asma,,fr,174.93.228.69,s.rassy@sympatico.ca,14545932,000000122428040,5,5,rien,5
324030,25-JAN-12,24-JAN-12,Sushil,,en,70.27.60.12,jcameron1@sympatico.ca,14720478,000000122804989,5,5,,5
324031,25-JAN-12,17-JAN-12,Naoufel,,fr,70.53.134.164,nicolr@sympatico.ca,14642534,000000122627003,5,5,,4
324032,25-JAN-12,19-JAN-12,Med Waheb,,fr,70.52.5.51,monick.lanza@sympatico.ca,14669480,000000122686139,5,5,,5
324033,25-JAN-12,24-JAN-12,Jeffery,,en,184.151.63.189,b.andersen@sympatico.ca,14715288,000000122806507,4,4,,3
324034,25-JAN-12,24-JAN-12,Azza,,fr,184.146.250.179,louismc@bell.net,14722516,000000122783375,5,5,"rien de plus , tout était correct . moi il y'avait des choses que je ne comprenait pas avec mon système de sécurité de bell ,et puis votre charmante ,technicienne   (azza ) a répondue , et m'a expliquer tout ce que je voulais savoirs . j,ai bien aimé mon entretien avec elle . merci beaucoup pour votre service . c'est vraiment le fun !! bye .",5
324035,25-JAN-12,20-JAN-12,Elizabeth,,en,70.49.27.201,cnewport@sympatico.ca,14676392,000000122716608,5,5,,4
324036,25-JAN-12,24-JAN-12,Kevin,,en,174.91.62.44,deb.gale@bell.net,14717456,000000122786292,1,1,"Not hang up on me without resolving my problem.  Kevin was an extremely rude, obnoxious representative who could not help me and ultimately hung up on me because he was not knowledgeable enough to help!  The problem was not resolved...Kevin told me he could not help me and would not help me and then he hung up while I was speaking. (I have been receiving someone else's phone bill every month along with my internet bill.  The address is in another city!!!  Kevin told me he could not ""discuss"" that person's phone bill with me, or stop it from being emailed to me, since the bill was not in my name and stopping it from coming to my email address was, in his opinion, considered a ""change"" to that third party's account. I was told by Kevin that the only person who could stop that third party's bill from being emailed to me was, in fact, the third party!!! I was trying to explain that I did not wish to ""discuss"" the phone bill, I simply wanted him to stop it from being emailed to me.  Why would I feel the need to ""discuss"" someone else's phone bill when I can read it for myself every month?) Somewhere in the middle of my clarification, Kevin yelled that he could not ""discuss"" the problem any further with me (because the bill being sent to me was not mine and was not in my name) and he hung up. Not much ""Customer Satisfaction"" here!
",1
324037,25-JAN-12,24-JAN-12,Chae,,en,24.36.211.92,pcleaver@sympatico.ca,14724766,000000122791303,4,5,This particular agent was fantastic.  I had to call back because the prior one I got on the phone was absolutely terrible.  Its nice to be treated like a person.  You need more employees like this one.,3
324038,25-JAN-12,18-JAN-12,Asma,,en,70.48.6.188,lizdiachun@sympatico.ca,14654688,000000122668337,1,1,my computer is SLOWER than ever.  after talking to ten support I had a Hacker trying to sell me security. very disappointed in the service.,1
324039,25-JAN-12,24-JAN-12,Mohan,,en,184.147.39.85,gogolin@sympatico.ca,14719254,000000122783068,1,1,to know how to correct my problem,1
324040,26-JAN-12,24-JAN-12,Joan,,en,64.231.62.148,rms_taffy@sympatico.ca,14725832,000000122791705,1,1,,2
324041,26-JAN-12,25-JAN-12,Mehdi,,fr,76.67.206.60,lisondeschenes@bell.net,14736666,000000122824063,5,5,A chaque fois que j'ai un problême ...je suis toujours satisfaite des réponses que l'on me fait ...merci ,5
324042,26-JAN-12,25-JAN-12,Temsu,,en,184.144.72.144,mmantey@bell.net,14738142,000000122827394,1,1,Offer alternatives in order to provide a solution,1
324043,26-JAN-12,25-JAN-12,Kumar,,en,76.67.103.216,lebovics@sympatico.ca,14736440,000000122827789,5,5,,5
324044,26-JAN-12,25-JAN-12,Ghaieth,,fr,76.68.165.205,bobleclair@bell.net,14730636,000000122827096,5,5,,5
324045,26-JAN-12,25-JAN-12,Rashika,,en,70.50.97.253,hgazwa@sympatico.ca,14734270,000000122809946,1,1,your staff is not very well experianced,3
324046,26-JAN-12,25-JAN-12,Gloria,,en,76.70.66.206,linda_rogers@sympatico.ca,14736592,000000122832865,1,1,never called for service at that time,1
324047,26-JAN-12,25-JAN-12,Anis,,fr,64.228.77.38,oopter@sympatico.ca,14738742,000000122820536,3,3,Me donner un crédit permanent pour annuler l'augmentation.,3
324048,26-JAN-12,25-JAN-12,Aymen,,fr,184.148.205.106,michel_vallieres@bell.net,14737940,000000122831548,5,5,Tout a été fait ! Un gros merci !,5
324049,26-JAN-12,24-JAN-12,Salma,,fr,67.68.124.248,madogau@sympatico.ca,14722776,000000122783479,4,3,,5
324050,26-JAN-12,24-JAN-12,Sofiene,,fr,174.93.213.88,paul.parent3@sympatico.ca,14724682,000000122791909,5,4,,5
324051,26-JAN-12,25-JAN-12,Lamya,,fr,70.48.94.140,benoit.traversy@sympatico.ca,14730392,000000122808930,4,4,,4
324052,26-JAN-12,25-JAN-12,Nagesh,,en,70.27.47.64,clarsh@sympatico.ca,14731482,000000122830177,4,4,when you make your call the options are too vague on what your choices are,4
324053,26-JAN-12,25-JAN-12,Omar,,fr,174.93.238.172,louisjcloutier@sympatico.ca,14736890,000000122818763,5,5,,5
324054,26-JAN-12,25-JAN-12,Divya,,en,174.95.16.185,lsebek@sympatico.ca,14736914,000000122814274,2,1,"More experience with Mac operating systems, as I was told to call Apple's Support line for assistance in resolving my problem",2
324055,26-JAN-12,25-JAN-12,Sandra,,en,74.15.247.50,jjzuest@sympatico.ca,14735266,000000122819518,5,5,,5
324056,26-JAN-12,24-JAN-12,Salvador,,en,76.65.142.63,brewerg@sympatico.ca,14715950,000000122807881,3,1,"Solve the problem, troubleshoot account settings on android smart phone.",5
324057,26-JAN-12,25-JAN-12,Stephanie,,en,67.71.66.64,gauder4@sympatico.ca,14733538,000000122828449,5,5,"Instead of existing customers having to call for loyalty rewards, they should be contacted by Bell.",4
324058,26-JAN-12,25-JAN-12,Sudheer,,en,67.70.111.50,mr.bigman@sympatico.ca,14738270,000000122828405,1,1,"Don't pass the buck, help your customers.",1
324059,26-JAN-12,25-JAN-12,Rym,,fr,67.68.174.132,rejeantremblay01@sympatico.ca,14739712,000000122809227,5,4,,4
324060,26-JAN-12,25-JAN-12,Houssemeddine,,fr,70.30.186.105,anicole@sympatico.ca,14729856,000000122811142,5,5,"continuer à avoir du personnel aussi compétent, attentif et sérieux dans son travail",5
324061,26-JAN-12,25-JAN-12,Jordan,,en,70.27.193.112,robert.russell078@sympatico.ca,14739970,000000122819940,4,4,,4
324062,26-JAN-12,25-JAN-12,Keerthi,,en,70.50.53.80,lynch_5@sympatico.ca,14737012,000000122819040,5,5,not a thing,5
324589,26-JAN-12,25-JAN-12,Jason,,en,67.71.83.70,jan.green@sympatico.ca,14734774,000000122810875,3,4,"Jason was great to deal with, however when called back to change my date to have satellite installation changed, found out work order was never processed and never actually had the appt! Was easily resolved with next agent I spoke with therefore it wasn't a huge issue.",4
324590,26-JAN-12,25-JAN-12,Chat,,en,67.71.83.70,jan.green@sympatico.ca,14734776,000000122813484,5,5,"Pleasure to deal with, all issues resolved in timely manner without having to be transferred repeatedly as I was in the morning when I called (transferred to 9 different representatives!) Very polite curtious and knowledgeable.  ",4
324591,26-JAN-12,25-JAN-12,Abderrahmen,,fr,174.95.234.229,roger.dion3@sympatico.ca,14740066,000000122823544,5,4,,5
324592,26-JAN-12,25-JAN-12,Sharon,,en,65.95.188.4,cl2@sympatico.ca,14731462,000000122819150,5,5,I have been dealing with this issue since last spring/fall. I have been disconnected or waited over 14 min.to get thru to resolve the problem.U need more reps to deal with issues.More like Sharon who sees the problems quickly.,3
324593,26-JAN-12,25-JAN-12,Mario,,en,174.95.59.120,w_mcd@bell.net,14742200,000000122812823,5,5,,5
324594,26-JAN-12,25-JAN-12,Marc,,en,76.70.115.136,novakdf@sympatico.ca,14738646,000000122815889,5,5,,5
324595,26-JAN-12,25-JAN-12,Anis,,fr,67.68.251.50,lsainthilaire@sympatico.ca,14736912,000000122823940,4,5,J'ai eu tout l'info pertinente. C'est parfait.,4
324596,26-JAN-12,25-JAN-12,Melissa,,en,64.228.144.225,tonysingh@sympatico.ca,14741830,000000122821021,5,5,A separate issue-Inform customers by e mail or record on the Bell system all information relative to contract's and/or arrangements.Customers need some type of documentation/reference relative to renewal/expiry dates.,4
324597,26-JAN-12,25-JAN-12,Neha,,en,70.24.175.80,richard.kritsch@bell.net,14739800,000000122824090,5,5,,5
324598,26-JAN-12,21-JAN-12,Jason,,en,74.15.98.147,wlafleche@sympatico.ca,14696892,000000122723092,1,1,"I can only guess:  ""Understood my problem""",1
324599,26-JAN-12,25-JAN-12,Kamel,,fr,76.69.180.202,tia.r@sympatico.ca,14741692,000000122829991,4,1,"comment résoudre le problème de connexion, on aurait pu le faire immédiatement...",3
324600,26-JAN-12,25-JAN-12,Luis,,en,70.30.144.107,jv.hamilton@bell.net,14735750,000000122821180,2,2,"Customer Service Rep could have listened more carefully to what I was saying. I received a phone message telling me that if I had any inquiries about the message left, I was to call a certain number, this I did, and your rep didn't seem to think that I should have called!!",4
324601,26-JAN-12,25-JAN-12,Imen,,fr,184.148.250.122,sylvain.garneau@sympatico.ca,14741380,000000122816728,5,4,Éviter de demander le numéro de téléphone et addresse à toutes les fois que l'appel est transféré d'un agent à l'autre. ,4
324602,26-JAN-12,25-JAN-12,Cathrine,,en,70.51.122.90,louisa.key@sympatico.ca,14736858,000000122825475,3,4,"i was sent to 4 different people- and all i needed was to change my password....
Make it easier to get to the correct service person-
Lady i talked to finally was nice",2
324603,26-JAN-12,25-JAN-12,Rebecca,,en,167.92.126.10,holmepe@sympatico.ca,14734336,000000122814778,3,4,The CSR indicated that she would send me an email which would include a confirmation number and details of our agreement. I have not received this to date. I would ask that you please send me this information.,3
324604,26-JAN-12,25-JAN-12,Oliver,,en,70.49.178.205,2kens@sympatico.ca,14728880,000000122821067,1,1,call if technician will be later than planned,1
324605,26-JAN-12,25-JAN-12,Badreddine,,fr,184.144.220.11,jogoyer@sympatico.ca,14735432,000000122832170,5,5,rien,5
324606,26-JAN-12,25-JAN-12,Michael,,en,65.95.104.129,DARRAH1@sympatico.ca,14728990,000000122813967,2,2,I was on the phone for one-half an hour. the first operator from Manilla had a difficult time answering my  enquiry.She transfered me to another operator in Toronto who finished the call. He did not calculate the 50% discount properly! ,3
324607,26-JAN-12,25-JAN-12,Seshadri,,en,174.92.139.230,grahamponting@sympatico.ca,14733902,000000122832714,4,4,,4
324608,26-JAN-12,25-JAN-12,Asma,,en,50.100.184.177,yshiferan@sympatico.ca,14742528,000000122831822,5,5,I can't think of any at the moment.,5
324609,26-JAN-12,25-JAN-12,Selene,,en,174.92.108.83,r.geog@sympatico.ca,14739464,000000122821049,5,5,nothing I hope. If it stays working,5
324610,26-JAN-12,25-JAN-12,Gopi,,en,70.24.173.228,julien.lachance@sympatico.ca,14735712,000000122828311,4,4,,4
324611,27-JAN-12,25-JAN-12,Pradheep Kumaar,,en,209.226.103.56,clydeandjen@sympatico.ca,14731563,000000122832074,4,5,,4
324612,27-JAN-12,26-JAN-12,Mourad,,fr,65.92.176.183,liseakcn@sympatico.ca,14750368,000000122838285,3,1,parler avec une personne competente,
324613,27-JAN-12,26-JAN-12,Khalil,,fr,70.51.175.202,sschulz@sympatico.ca,14754702,000000122837230,5,5,Tout a été parfait. Je n'ai que des compliments à faire sur votre représentant. ,5
324614,27-JAN-12,26-JAN-12,Snehalatha,,en,184.146.124.85,frank.leverett@sympatico.ca,14747078,000000122838103,5,5,Nothing,5
324615,27-JAN-12,26-JAN-12,Sondes,,fr,70.30.169.101,stationpoker@bell.net,14754746,000000122847672,2,4,"J'ai passée environ 1h au bout de la ligne a écouter votre petite musique... J'ai du passé par 3 départements différents et deux des trois employés qui m'ont répondu ont fait des erreurs qui ont augmentées mon temps d'attente.

C'est souvent comme ça lorsque j'appelle chez Bell alors je suis habituée mais la majorité de vos employés semblent completement perdus, mettent du temps a comprendre ce que l'on demande. 

Bref, votre service a la clientele aurait reelement besoin d'employer des personnes un peu plus éveillés.",1
324616,27-JAN-12,26-JAN-12,Cesilia,,en,70.29.67.209,cliffanddebbie@sympatico.ca,14745248,000000122834446,1,1,Escalate the issue up.,2
324617,27-JAN-12,26-JAN-12,Sujay,,en,76.70.69.8,agnesburns@sympatico.ca,14743142,000000122851194,3,2,Make my Internet connection more efficient and send things to customers when you say you will.,2
324618,27-JAN-12,26-JAN-12,Elizabeth,,en,184.146.0.80,caylward@sympatico.ca,14744822,000000122856164,1,1,Be Honest and Truthful And Acknowledge When You Don't Know How To Resolve The Problem The Customer Is Having.,2
324619,27-JAN-12,26-JAN-12,Vincent,,en,184.144.75.211,paulcrowther@bell.net,14752638,000000122840729,5,5,,5
324620,27-JAN-12,25-JAN-12,Melvin,,en,174.91.97.46,andrea.e@sympatico.ca,14729782,000000122810347,4,4,Nothing,5
324621,27-JAN-12,26-JAN-12,James,,en,174.95.18.89,stamko@sympatico.ca,14754730,000000122838148,5,5,nothing.,5
324622,27-JAN-12,26-JAN-12,Edwitch,,en,64.228.94.63,ashok.parekh@sympatico.ca,14743794,000000122857183,5,5,,5
324623,27-JAN-12,26-JAN-12,Mohammed,,en,70.55.39.146,wenerx2@bell.net,14755788,000000122838360,4,4,"Reps are very hard to understand! When it comes to technical issues, clear and concise information is essential and it does not come from Bell. Hire some people that speak clear English.",1
324624,27-JAN-12,26-JAN-12,Jessa,,en,69.157.21.227,klmayer@bell.net,14749884,000000122852569,5,4,,5
324625,27-JAN-12,20-JAN-12,Orlando,,en,69.158.128.196,terrimulcahy@sympatico.ca,14686054,000000122705519,4,5,,5
325134,27-JAN-12,26-JAN-12,Abid,,en,174.94.65.55,herbert.altman@sympatico.ca,14748038,000000122855225,5,3,Time only will tell if the change in transmision is flawless. My experience this morning makes me wonder. I found pictures severly distorted for about five minutes.,5
325135,27-JAN-12,26-JAN-12,Darwin,,en,174.89.126.26,brianturner9@sympatico.ca,14744490,000000122851683,3,4,,1
325136,27-JAN-12,26-JAN-12,Nizar,,fr,174.93.244.24,7.gagnon@bell.net,14742664,000000122854821,5,5,non,5
325137,27-JAN-12,25-JAN-12,Tathiana,,en,76.69.86.115,debbie.briggs@sympatico.ca,14732118,000000122827340,5,4,since the problem resolved it self for some unknown reason to me............nothing,4
325138,27-JAN-12,26-JAN-12,Ahmed,,fr,65.94.8.174,nbelhu@sympatico.ca,14752072,000000122839707,5,5,"Le service de réponse offert au 310-7873 est difficile à comprendre. Le répondant est OK, mais la ligne n'est pas très bonne. ",5
325139,27-JAN-12,26-JAN-12,Sana,,fr,70.29.195.194,hugo.marsolais@sympatico.ca,14748190,000000122842125,5,5,,5
325140,27-JAN-12,26-JAN-12,Xenia,,en,174.89.195.32,ibolduc@bell.net,14748242,000000122845584,1,1,,1
325141,27-JAN-12,26-JAN-12,Hssen,,fr,174.91.35.189,lucieveillette@sympatico.ca,14750614,000000122848556,5,5,,5
325142,27-JAN-12,24-JAN-12,Suraj,,en,76.70.75.120,dbourdage@bell.net,14717406,000000122794995,4,4,,5
325143,27-JAN-12,26-JAN-12,Venkatesh,,en,70.53.9.95,dyan.hairy@sympatico.ca,14746388,000000122841245,4,1,"To 
John Watson 
Executive Vice President Customer Operations 
Customer Service 

Gone is the internet connection and not able to get internet once again. 

But I was happy with the fast service in trying to correct the problem. 

But very unhappy once again because Bell couldn't give me the internet anymore than for that onetime and then lost again the second time I tried to get the internet it wasn't where anymore.
Have to say that the connection to internet with bell 4000 was lost too.
 
Why does the connection keep getting lost?  

And also the same happened the last time after the service guy came and gave me the new Modem to get internet.
 
Works and then the second time I go into it the internet it's gone. 

Have been a longtime customer and would hate to change services really. 
Because of the fact Bell can't seen to give me the permanent internet service 
that I aquire for my laptop.  

Please fix this problem.         

                                                             thank you     
                                                                                                                       
                                                                  Diane Jonat",
325144,27-JAN-12,26-JAN-12,Umesh,,en,64.231.92.175,raymond.hodgson@sympatico.ca,14753290,000000122844900,4,5,Clearer online instructions so that it could be resolved without involving customer rep.,4
325145,27-JAN-12,21-JAN-12,Naveen,,en,65.95.210.31,mobarb@sympatico.ca,14693804,000000122725809,3,2,Found it difficult to understand the technician due to heavy accent,3
325146,27-JAN-12,26-JAN-12,Abbey,,en,64.231.201.238,catnit@bell.net,14744808,000000122851461,5,5,,5
325147,27-JAN-12,21-JAN-12,Hector,,en,65.95.210.31,mobarb@sympatico.ca,14693806,000000122735080,5,5,THIS CALL CORRECTED PROBLEM THAT SOULD HAVE & COULD HAVE BEEN RESOLVED WITH THE FIRST CALL HAD I BEEN ABLE TO UNDERSTAND THE TECH. LESS FRUSTRATION & MORE TIME EFFICIENT FOR YOUR CLIENTS.,5
325148,27-JAN-12,24-JAN-12,Mary,,en,65.92.57.224,debmat1@sympatico.ca,14717478,000000122787544,1,1,"This call was one of seven calls I made to 310-SURF on Jan. 24th.  Unfortunately I was also having static on my phone line that day.(also a Bell service)Ultimately I talked to ten different people that day none of whom called me back when my call was lost. Quite honestly I don't even remember Mary, she was one of the seven very frustrating calls I made.  Every one of these reps said they were sorry about the trouble I was having but no one was sorry enough to call me back when my call was lost.  When I'd call back and ask for the person I just spoke to I was told that they didn't know the person I had just spoken to or even where they were.  Therefore I was required to tell my story over and over and over again only to have the call dropped again.  On my last attempt of the day I spoke to someone named Johanna who transferred me to Mohamad.  Mohamad was convinced my problem was my telephone.  I tried to convince him the problem began with a double billing and change of service from portable internet to DSL but he would not listen and focussed solely on the static on the phone line.  He contacted Bell Home phone repair, a gentleman named Trevor and arranged for someone to come and look at my phone.  So the next day my phone was ""repaired"" but I was still left with no internet service.  So I called back again on January 25 around 7p.m. and I spoke to Paula who transferred me to tech support, someone named John.  John listened to my story again.  He recognized that my internet service had indeed been shut off from Bell's end and assured me that he would have my internet service up and running within 24 hours.  John told me that he was so confident my service would be restored that he would call me back between 4 and 6 p.m January 26 to confirm.  Well by 6:45p.m. I had neither heard from John nor was my internet service working.  I called again around 6:50 p.m and spoke with someone named Jozel.  I asked Jozel if I could speak to her supervisor.  She informed me that I would first have to tell her what my call was about.  So once again I reiterated my rather lengthy story after which she told me that I would have to speak to the tech support supervisor.  She transferred me to Krishnan in tech support who immediatedly transferred me to Raj his supervisor.  Raj was finally able to restore my internet service.  It took about a half hour.  I asked him why none of the other people I talked to could do what he did.  His response was that That's what I'm here for.  I have never been more frustrated than I have been over this issue.  I have been a loyal Bell customer for years.  I subscribe to Bell home phone service, Bell Mobile Telephone service (which by the way has no reception in my home), Bell Satelitte Service and Bell Internet service. This past week I have been asking myself why I have remained loyal to Bell when I have many other options available to me.  For the past few years people have encouraged me to change providers.  Some even pointed out that my move three months ago was the perfect time to transfer my business to another provider but I steadfastly remained loyal to Bell. Perhaps it is time for me to revisit my loyalties,  Perhaps you can explain to me why I shouldn't take my business elsewhere, I would be interested in your response.",1
325149,26-JAN-12,24-JAN-12,Balaji,,en,70.31.124.74,marg.anthony@sympatico.ca,14722924,000000122794629,4,2,Nothing really.  The people were polite and helpful.  The recording telling me what to do was useless.  Further work was required.,4
325150,26-JAN-12,25-JAN-12,Uzair,,en,65.94.56.43,terryjane@sympatico.ca,14741576,000000122811932,3,3,The particular agent did not seem well versed in what I needed to Know,5
325620,28-JAN-12,24-JAN-12,Med Hedi,,fr,174.89.91.135,lise.stemarie@sympatico.ca,14722330,000000122793652,1,1,Je ne pouvais comprendre la personne elle était étrangère tout le monde me dit que mon internet est beaucoup trop cher et je pense aller chez un autre fournisseur  aussi je lui ai demandé de modifier mon internet il m'offre un rowter dont j'ai pas besoin j'ai eu de meilleures infos chez le compétiteur,1
325621,28-JAN-12,27-JAN-12,Kay,,en,174.95.138.153,johngabby@sympatico.ca,14762794,000000122871406,2,2,"Require those who communicate with the public have a stronger grasp of the em
Nglish language.  It was difficult to understand",2
325622,28-JAN-12,26-JAN-12,Allan,,en,184.147.123.251,leroysuds8@sympatico.ca,14750218,000000122845909,5,5,All was fine,5
325623,28-JAN-12,27-JAN-12,Mitchell,,en,76.68.52.92,ron.connors@sympatico.ca,14767742,000000122865509,5,5,I was waiting too long to get a represenative to talk to......maybe more people at customer service.,4
325624,28-JAN-12,27-JAN-12,Nicole,,en,174.95.138.153,johngabby@sympatico.ca,14762796,000000122872167,5,5,No issues this employee took the time to ans questions and give solutions.  One suggestion she gave was to better educate customers on the use of the Internet ,5
325625,28-JAN-12,27-JAN-12,Ben Bourouba,,fr,70.49.67.61,clement.dugas@sympatico.ca,14758720,000000122865892,4,5,,5
325626,28-JAN-12,27-JAN-12,Sofien,,fr,65.93.129.152,drsdl@bell.net,14759786,000000122880522,4,5,,4
325627,28-JAN-12,27-JAN-12,Charles,,en,70.50.193.41,domenico.c@sympatico.ca,14759656,000000122878115,5,5,,5
325628,28-JAN-12,27-JAN-12,Helenpearl,,en,70.26.54.145,bskolnik@sympatico.ca,14758050,000000122873679,5,5,,5
325629,28-JAN-12,27-JAN-12,Chenara,,en,174.88.171.218,cavinjones1@sympatico.ca,14758310,000000122867232,5,5,,5
325630,28-JAN-12,27-JAN-12,Sondes,,fr,184.144.231.8,gilles_leduc5@sympatico.ca,14760984,000000122864331,5,5,rien de plus,5
325631,28-JAN-12,27-JAN-12,Wayne,,en,76.67.106.114,june46@sympatico.ca,14763094,000000122864039,4,4,,4
325632,28-JAN-12,19-JAN-12,Bob,,en,76.65.17.147,mrcurtis@bell.net,14669572,000000122673563,5,4,,5
325633,28-JAN-12,27-JAN-12,Preety,,en,76.70.83.51,lori.smerek@sympatico.ca,14764214,000000122871000,4,4,I still must wait and see that the recurring problem is corrected.,4
325634,28-JAN-12,27-JAN-12,Lilian,,en,184.144.35.57,maryjanes@sympatico.ca,14765082,000000122865318,5,5,nothing l am so pleased with bell and all the people that help me and the tec. that came to the house was so nice and he worked hard to sovle the trouble thats again Mrs Cooke,5
325635,28-JAN-12,27-JAN-12,Joy,,en,184.147.215.41,liniment@sympatico.ca,14764062,000000122872169,4,4,"have the decisions and statements made by business office representatives translate to the billing department so that whenever I call in with an issue, what is said to me will happen actually happen.I don't want to call in again and again to correct everything with you.",4
325636,28-JAN-12,27-JAN-12,Jessica,,en,70.24.164.21,theone.mccauley@sympatico.ca,14769266,000000122867850,5,5,,5
325637,28-JAN-12,27-JAN-12,Kevan,,fr,69.156.75.202,gilcote@sympatico.ca,14760972,000000122871972,4,5,nil,5
325638,28-JAN-12,27-JAN-12,Saranya,,en,70.26.119.250,gdusher@bell.net,14760806,000000122859590,5,5,A discount would be nice.,5
325639,28-JAN-12,27-JAN-12,Venkatesh,,en,70.126.117.154,ajrivait@sympatico.ca,14756734,000000122866953,5,4,Make it easier to call you while vacationing in the USA.,4
325640,28-JAN-12,28-JAN-12,Imed,,fr,184.145.213.59,lthibault7@sympatico.ca,14764314,000000122885471,4,4,,5
325641,28-JAN-12,27-JAN-12,Mamta Tank,,en,174.95.86.195,ggava@sympatico.ca,14760948,000000122883328,2,1,"The technician was able to get my internet working but insisted that the crappy wireless 802.11g modem that bell provided was better than my 802.11n and told me to contact my router's manufacturer in order to use it.  No help to connect it.  Instead, I am considering terutning  the crappy g wireless modem and keep my old unit.  Today i discovered that Bell inded has an n router - the rep. never suggested that option.",3
325642,28-JAN-12,27-JAN-12,Ibtissem,,fr,74.15.150.232,aziz_hab@sympatico.ca,14757360,000000122879999,5,5,,5
325643,28-JAN-12,27-JAN-12,Karen,,en,174.88.81.183,sdarnell2@sympatico.ca,14768178,000000122866616,5,5,,5
325644,28-JAN-12,27-JAN-12,Nathan,,en,69.158.35.188,horners@sympatico.ca,14761630,000000122869351,4,4,I did have to ring back to claify my transaction as I had misunderstood the original assistant,4
325645,28-JAN-12,27-JAN-12,Nathan,,en,65.92.196.49,mhdriver@sympatico.ca,14765386,000000122862565,5,4,"Not having to listen to all the choices, then to use your voice password and then restate your phone number when you get a real person!
",4
325646,28-JAN-12,27-JAN-12,Andrea,,en,69.158.137.89,lvint@sympatico.ca,14764404,000000122880809,5,5,nothing,3
325647,28-JAN-12,27-JAN-12,Elsy,,en,174.91.109.74,s.young999@sympatico.ca,14767948,000000122873783,5,5,nothing at all-she was amazing-very helpful & patient,5
325648,28-JAN-12,27-JAN-12,Marc,,en,70.31.56.91,richard.greene@sympatico.ca,14767430,000000122879418,5,,"Nothing.He was very good in dealing with
problem.He was your third person dealing with this issue.",5
325649,28-JAN-12,27-JAN-12,Marcos,,en,67.70.80.85,m.hicks@sympatico.ca,14764488,000000122864952,1,1,"Continue with paper bills without the surcharge. After all, I never agreed to have my bills put online. Bell arbitrarily took this action. No other alternatives were provided to me. Mechanized responses are totally unsatisfactory.",2
325650,28-JAN-12,27-JAN-12,Hassen,,fr,70.26.223.225,jannine08@sympatico.ca,14762142,000000122879557,3,4,,3
325651,28-JAN-12,27-JAN-12,Cesar,,en,70.26.239.189,francine.dave@sympatico.ca,14760546,000000122882083,5,5,,5
325652,28-JAN-12,27-JAN-12,Levy,,en,174.91.239.226,merlan@bell.net,14765350,000000122868341,4,4,"We are new users of internet,all the 
questions we asked were answered. I am
not sure I asked the right questions I
think our problem is solved.",5
325653,28-JAN-12,27-JAN-12,Arun,,en,70.54.60.120,wakeo@sympatico.ca,14769882,000000122859577,5,5,,5
325654,27-JAN-12,26-JAN-12,Divya,,en,76.64.77.45,robertforbes@sympatico.ca,14753740,000000122834004,5,5,"Get a direct line right to the service one is looking for, instead of being shuffled from one person to another!",5
325655,27-JAN-12,26-JAN-12,Chenara,,en,70.31.152.63,aminc@sympatico.ca,14743478,000000122851091,5,5,,
324063,25-JAN-12,24-JAN-12,Edgar,,en,70.29.44.136,netdiva@bell.net,14724122,000000122798975,3,4,"Agents shouldn't pass complaints to another department. I had a programming complaint, and called tech support. They passed me to billing because there is no real complaint desk for Television programming services.",3
324064,25-JAN-12,24-JAN-12,Munuganti Gyaneshwar,,en,184.144.84.69,jocelyn.kealey@bell.net,14720970,000000122805149,1,1,Service agent didn't seem to understand what my problem was - my email was down and he kept saying internet. Finally I went downstairs on my own and checked the connection - in the process I inadvertently ended up disconnecting him. All for the better. He didn't seem to know what he know what he was doing,2
324065,25-JAN-12,21-JAN-12,Mindy,,en,65.94.101.10,3palmers@sympatico.ca,14687084,000000122724211,5,4,,4
324066,25-JAN-12,24-JAN-12,Jeffery,,en,174.89.58.240,sflaro@sympatico.ca,14726584,000000122797048,5,5,Actually there nis nothng else that could have made it better. It was fine the way it was.,5
324067,25-JAN-12,24-JAN-12,Marga,,en,184.151.63.132,neil.rocha@sympatico.ca,14724096,000000122791355,2,2,Better explanation. Note that second call was much better,2
324068,26-JAN-12,25-JAN-12,Jose,,en,184.147.227.253,robtdesmarais@sympatico.ca,14740028,000000122824726,5,5,,5
324069,27-JAN-12,25-JAN-12,Marwen,,fr,174.95.220.5,realber@sympatico.ca,14739676,000000122823644,3,4,,4
324070,27-JAN-12,26-JAN-12,Lance,,en,70.26.47.139,pehleman@sympatico.ca,14752728,000000122848701,4,4,Can't think of anything,5
324071,27-JAN-12,26-JAN-12,Zulfiquar,,en,70.54.65.8,vag105@sympatico.ca,14755528,000000122858782,4,4,noticing that the internet address entered into my new Bell cellphone was entered incorrectly by a Bell rep.thereby creating the problem that caused the problem in the first case.,4
324072,27-JAN-12,26-JAN-12,Dixitulu,,en,174.88.83.225,chuckles6850@bell.net,14745104,000000122858149,5,5,,5
324073,27-JAN-12,23-JAN-12,Felix,,en,50.101.152.117,gkevinp909@bell.net,14708436,000000122761051,2,4,"Respond on first request! Have a reply system instituted to advise customers what is happening, etc.",2
324074,27-JAN-12,25-JAN-12,Besma,,fr,69.156.133.159,rolandbedard7@sympatico.ca,14740084,000000122819946,5,5,rien,5
324075,27-JAN-12,20-JAN-12,Pascal,,en,74.15.242.207,gord.hamilton@sympatico.ca,14678542,000000122706161,1,1,All departments should be working together not against each other. We were promised a free pvr and when connected to the dept to set up the order we were told the person from the loyalty program should have never offered us that because she wasn't authorized to do so. Maybe a call to the better business bureau to file a complaint is going to be my next step. ,1
324076,27-JAN-12,25-JAN-12,Vijay,,en,69.158.3.144,kandmr@sympatico.ca,14735840,000000122822467,4,4,"I ASKE AND GOT THE SUPERVISOR AND HE WAS ABLE
TO SOLVE MY PROBLEM MORE SO AND THE PREVIOUS
TWO TECHNICIANS I HAD TALKED TO PREVIOUSLY.
",4
324077,27-JAN-12,22-JAN-12,Abid,,en,74.14.39.115,pat_monica.keen@sympatico.ca,14703152,000000122751076,3,3,"With no disrespect to Abid, you really need to have customer service reps whose first language is English. This is, in fact, Canada and I need to be able to understand what your reps are saying clearly.",3
324078,27-JAN-12,26-JAN-12,Henry,,en,184.147.52.127,pmerlino1@sympatico.ca,14752946,000000122855286,5,5,Nothing,4
324079,27-JAN-12,26-JAN-12,Temsu,,en,74.14.39.115,pat_monica.keen@sympatico.ca,14752558,000000122844902,4,5,"Same as last time-with no disrespect to Temsu, I need to speak with people whose first language is English. It's difficult to understand what non-Canadians are saying.",4
324080,27-JAN-12,26-JAN-12,Pradeep,,en,69.156.126.97,craig.janet.home@sympatico.ca,14745372,000000122847443,5,5,we received great service and polite manner,5
324081,27-JAN-12,26-JAN-12,Ahmed,,fr,70.53.219.56,r.latendresse@sympatico.ca,14753136,000000122840286,4,4,rien pour cette fois,4
324082,27-JAN-12,22-JAN-12,Kathy,,en,64.228.214.205,piirsalu@sympatico.ca,14703382,000000122751201,4,4,,5
324083,27-JAN-12,26-JAN-12,Mahender,,en,70.54.114.95,Jthe747@sympatico.ca,14742802,000000122852993,5,5,nothing else. I was completely satisfied,5
324084,27-JAN-12,25-JAN-12,Pradheep Kumaar,,en,67.68.12.131,tammyandmadison@sympatico.ca,14741450,000000122828918,5,5,"The person I dealt with this night was absolutely amazing!!  He was so helpful and polite, I was really impressed.  He also was very knowledgable.",4
324085,27-JAN-12,25-JAN-12,Hassiba,,fr,70.29.245.194,jean.ares@sympatico.ca,14734960,000000122815870,3,4,,4
324086,27-JAN-12,24-JAN-12,Wynbert,,en,64.229.155.11,piter11@sympatico.ca,14725016,000000122799059,3,4,Listen to the costumers problem.I had problem with old modem. It was replaced oly after second call to the sevice department. Technician who came to my suite was very helpful. New modem is modern and works better then old one.,4
324087,27-JAN-12,26-JAN-12,Edward,,en,64.229.83.195,djcashman@sympatico.ca,14746088,000000122858266,5,5,,5
324088,27-JAN-12,22-JAN-12,Cristobal,,en,98.244.209.137,greenthumb@sympatico.ca,14700086,000000122750541,5,5,Very positive experience,5
324089,27-JAN-12,24-JAN-12,Annie,,fr,70.50.182.227,lracine@bell.net,14722538,000000122788952,5,4,,5
324090,27-JAN-12,26-JAN-12,Alun,,en,70.29.72.156,chrisrobinson@sympatico.ca,14745060,000000122837373,1,1,Been waiting 10 days for a new modem.  Was promised it would arrive in 3-5 days.  Still don't have it.,1
324091,27-JAN-12,25-JAN-12,Nawel,,fr,69.157.91.162,realtheberge@bell.net,14739678,000000122816699,5,5,,3
324092,27-JAN-12,26-JAN-12,Deepika,,en,64.229.231.85,ccucci@sympatico.ca,14744858,000000122842737,5,5,Nothing,5
324093,27-JAN-12,26-JAN-12,Linda,,en,70.26.40.132,yvoncote1@sympatico.ca,14756084,000000122838618,5,5,,5
324094,27-JAN-12,26-JAN-12,Juan Carlos,,en,74.15.109.5,johnbudz@sympatico.ca,14749182,000000122837727,5,5,"On this particular enquiry, very little. Your rep was very patient, understanding and extremely helpful. The problem was mine and not Bell's. I'm glad your rep took the time to guide me thru the various issues and solve my problem. Again, well done. ",5
324095,27-JAN-12,25-JAN-12,Andy,,en,67.71.62.168,ruthcy@bell.net,14740286,000000122812994,5,5,Nothing.  IT WAS PERFECT.  The technician was very patient.  The experince was great.,5
324096,27-JAN-12,19-JAN-12,Kylie,,en,68.171.231.17,s.flint@sympatico.ca,14671616,000000122671065,2,1,"Stop ripping people off with the expensive rates 
",1
324097,27-JAN-12,25-JAN-12,Naveenkumar,,en,76.68.6.53,balkou@sympatico.ca,14730230,000000122823293,3,1,resolved the issue which was beyond his control. But I knew he couldn't as 2 tech guys had been out to the house and couldn't resolve it. Your automated system did not lend itself to my complaint as I was only reporting that the issue hadn't been resolved not asking for more tech support. ,3
324098,27-JAN-12,25-JAN-12,Andrew,,en,74.12.236.120,jkielhorn@bell.net,14735272,000000122823712,5,5,,4
324099,27-JAN-12,25-JAN-12,Katelyn,,en,70.48.3.30,crazyloon@bell.net,14731696,000000122824792,5,5,,5
324100,27-JAN-12,26-JAN-12,Mohamed Nidhal,,fr,76.65.170.6,noelreal@sympatico.ca,14752272,000000122834202,5,5,très bon service.,5
324626,25-JAN-12,24-JAN-12,Jose,,en,76.71.181.228,wardar@bell.net,14728332,000000122788346,5,5,,5
324627,25-JAN-12,24-JAN-12,Alex,,en,70.54.10.159,humeski@bell.net,14719874,000000122787814,5,5,Everything has been taken care of your tech support team was  very capable on each step needed to set up my email access ability. thank you.,4
324628,25-JAN-12,24-JAN-12,Vijay,,en,184.147.202.55,keith.t.rose@sympatico.ca,14721558,000000122787007,5,5,Nothing,5
324629,25-JAN-12,24-JAN-12,Nes,,en,74.12.40.132,ute.keitsch@sympatico.ca,14728070,000000122789724,4,3,"I did not make sure I gave the right ???
I wanted to know about the the anty virusi downloded to the My PC.I wanted to know if that is what you are charging
Looks very high Prized.I will not be around for a month aclose my Pc Down.I am a Bell Pensioner.Ute Keitsch.
Say thank you to the young man he did it alright.",4
324630,25-JAN-12,24-JAN-12,Mohan,,en,70.31.5.126,wgray1@sympatico.ca,14728394,000000122796473,5,5,Excellent Job,5
324631,25-JAN-12,24-JAN-12,Yosra,,fr,70.51.198.132,sergeg_01@sympatico.ca,14726538,000000122785311,5,5,Mes attentes ont été adressées à 100%,5
324632,25-JAN-12,24-JAN-12,Mohamed,,fr,76.65.121.27,gastonguenette@sympatico.ca,14718918,000000122788195,5,5,,5
324633,25-JAN-12,19-JAN-12,Lamya,,en,74.15.205.18,aubrey.lois@sympatico.ca,14661576,000000122673080,4,3,,4
324634,25-JAN-12,15-JAN-12,Houcem,,fr,70.53.146.118,sophiepayette@sympatico.ca,14619176,000000122581159,1,1,,1
324635,26-JAN-12,25-JAN-12,Med Ramzi,,fr,184.146.237.68,alinefour3@sympatico.ca,14729636,000000122826015,5,5,"Rien, tout était parfait",4
324636,26-JAN-12,24-JAN-12,Mary-Jane,,en,70.31.62.247,ej.zehr@sympatico.ca,14718134,000000122782799,2,2,"When she tells me she is going to call me back at 3:00pm and takes my call back phone number, I expect a phone call back. I waited until 5:00pm for her to call and she never called. I ended up having to call back that evening and ended up having to go througfh the whole process all over again with a new agent named Ryan.",2
324637,27-JAN-12,26-JAN-12,Martina,,en,69.157.38.7,jack.hould_1@sympatico.ca,14748480,000000122834401,5,,"Technician is Blocking out (  The Kings Palace Casino )  I will get call Sunday for veify to this issue continues with my mail,  This unwelcomed ( Kings Palace Casino is using different E Mails address!)  They are tapping into my system.ii I am not sure about this issue.  Hopefullly this can be peoprted to put a (STOP to Kings Palace Casino E Mail )  Thank you so kindly for helping. I am at 519-676-3780 for verifacation.  ",5
324638,27-JAN-12,26-JAN-12,Jose,,en,65.95.104.211,loongsang@sympatico.ca,14750482,000000122844283,3,1,"Tech guy was helpful but lack of knowledge, can't solve my problem.",2
324639,27-JAN-12,26-JAN-12,Andy,,en,76.66.125.67,james1966@bell.net,14748556,000000122842546,5,4,,3
324640,27-JAN-12,26-JAN-12,Vijay,,en,74.14.146.158,greestwc@sympatico.ca,14747678,000000122844943,2,1,,2
324641,27-JAN-12,26-JAN-12,Saifuddin,,en,69.157.50.156,kadon@bell.net,14749516,000000122838678,4,4,,4
324642,27-JAN-12,24-JAN-12,Brett,,en,76.67.121.214,kevinlois@sympatico.ca,14721644,000000122796596,4,4,The thing that bothered me was all the phone calls from Sitel on Bell's behalf. Within the last week I received about 12 calls and some days I was getting 2 calls from them even after I contacted a rep and  arranged for my pricing for the next year. It came to the point were I was almost going to change providers just because of all these phone calls.I think Bell needs a better way of tracking once a customer has arrangged for his/her services.I feel an email to the customer before the end of their promotion is sufficient and then let the customer follow up instead of harrassing them with phone calls from a call centre.,3
324643,27-JAN-12,26-JAN-12,Denis,,fr,69.157.172.11,brazeauc@bell.net,14744424,000000122839210,5,5,"Une suggestion. Mon problême est survenu après l'installation du logiciel
Bell Internet Securité .Si vous donnez un avis comme quoi le logiciel est très volumineux et peut gruger beaucoup de mémoire des ordi moin performant ce serait bien .
Il y a aussi le fait que ce logiciel peut entrer en conflit avec d'autres anti-virus déja installer ça devrait aussi faire parti des avertissement .Je pense que ça eviterait des problêmes à bien des utilisateurs",5
324644,27-JAN-12,26-JAN-12,Reginald,,fr,70.48.187.80,johannebriere@bell.net,14749152,000000122856488,4,4,,5
324645,27-JAN-12,26-JAN-12,Jeannette,,en,65.94.100.142,robraylene.wilson@sympatico.ca,14753772,000000122839780,4,4,,4
324646,27-JAN-12,26-JAN-12,Gautham,,en,70.31.65.223,gary.nicholas@sympatico.ca,14747230,000000122835598,4,3,Responded better to initial call of January 19th 2012,3
324647,27-JAN-12,26-JAN-12,Chantal,,en,74.14.73.125,gordon.garlough@sympatico.ca,14747608,000000122835289,5,5,,5
324648,27-JAN-12,26-JAN-12,Lila,,en,74.14.73.125,gordon.garlough@sympatico.ca,14747610,000000122839681,5,5,,5
324649,27-JAN-12,25-JAN-12,Kumar,,en,65.93.200.161,zenija@sympatico.ca,14742597,000000122820835,5,4,Made clearer telephone instructions. Speak slower. ,4
324650,27-JAN-12,26-JAN-12,Andy,,en,69.158.165.116,ttallack@sympatico.ca,14755474,000000122851040,4,5,nothing-it was better than expected,5
324651,27-JAN-12,26-JAN-12,Mariem,,fr,74.15.233.188,desfosl@sympatico.ca,14745962,000000122837381,4,4,,4
324652,27-JAN-12,25-JAN-12,Robert,,en,174.91.227.24,stephanie.lea@sympatico.ca,14741152,000000122822395,4,4,,4
324653,27-JAN-12,24-JAN-12,Emmanuelle,,en,76.65.143.142,afuchs@sympatico.ca,14714538,000000122783542,5,1,You could actually perform what I asked to be done - close my web-site,1
324654,27-JAN-12,26-JAN-12,Milo,,en,174.91.45.194,maddiesands@sympatico.ca,14750788,000000122853462,5,2,Resolve my issue,5
324655,27-JAN-12,25-JAN-12,Priya,,en,76.67.124.36,oskar.weigert@bell.net,14738760,000000122813713,5,4,,5
324656,27-JAN-12,26-JAN-12,Mohamed,,fr,184.145.185.59,jlparent@bell.net,14749028,000000122838619,5,5,,5
324657,27-JAN-12,26-JAN-12,Jose,,en,69.158.143.29,cl.mellen@sympatico.ca,14745148,000000122840648,5,5,"My problem seemed to me to be quite complex as it involved security.  In such cases, I would always suggest that the initial notification recommend calling Bell Internet and not trying to fix the problem by oneself.
Above all, this is why I use Bell for the great service you provide and for people like Jose(your Bell technician) who are so patient and understanding.",5
324658,27-JAN-12,26-JAN-12,Chiheb,,fr,174.92.174.160,carmel.d@sympatico.ca,14744720,000000122837461,4,4,Tout était bien,4
324659,27-JAN-12,26-JAN-12,Iris,,en,70.49.151.44,khumpage@sympatico.ca,14749816,000000122840426,5,5,nothing - Iris provided excellent support and was extremely competent and patient.,5
324660,27-JAN-12,26-JAN-12,Bobbie-Jo,,en,24.114.215.201,rsedaghat@bell.net,14753894,000000122855463,4,4,"please make sure your staff make proper notes when they promise the deal to customer


",4
324661,27-JAN-12,26-JAN-12,Sweta,,en,65.95.8.16,almahill@sympatico.ca,14743418,000000122835690,1,1,Give me an answer,4
324662,27-JAN-12,26-JAN-12,Garry,,en,70.49.5.17,rjfield4@sympatico.ca,14753596,000000122837255,1,1,,3
324663,27-JAN-12,26-JAN-12,Philip,,en,70.49.5.17,rjfield4@sympatico.ca,14753598,000000122839095,1,1,,2
325151,26-JAN-12,25-JAN-12,Mohamed,,fr,174.92.174.127,francois015@sympatico.ca,14733294,000000122820741,5,5,,5
325152,26-JAN-12,25-JAN-12,Imran,,en,70.51.205.145,reehc@sympatico.ca,14739694,000000122824147,5,4,"WEll, even though Imran explained why he couldn't help me with my iphone, here's why I don't understand that: I cannot send emails from my iphone since my emails were scammed a while back. Even though one of Imran's colleagues was able to fix the desktop emails a couple of weeks ago, the laptop and the iphone (all Mac products) second email address could not come in, nor could I send emails on the iphone. Yesterday Imran was able to fix the second email in/out, but not the iphone's. Why not? It's on the same system. I haven't yet called the number he gave me - it always takes so long to get these things done. ",5
325153,26-JAN-12,25-JAN-12,Philip,,en,174.93.114.134,mabrowngcc@sympatico.ca,14737112,000000122813137,4,4,"Yes, but later had a problem & called back",5
325154,26-JAN-12,24-JAN-12,Marco,,en,70.49.224.101,mhduval@bell.net,14723468,000000122804682,5,4,,5
325155,26-JAN-12,21-JAN-12,Elizabeth,,en,65.95.21.135,david.harding061@sympatico.ca,14689280,000000122724845,3,1,,3
325156,26-JAN-12,25-JAN-12,Evangeline,,en,76.64.244.81,d.riven@sympatico.ca,14731810,000000122813818,4,4,Nothing this time.,4
325157,26-JAN-12,25-JAN-12,Tyler,,en,65.95.21.135,david.harding061@sympatico.ca,14731992,000000122827950,5,5,,4
325158,26-JAN-12,01-FEB-11,Samia,,fr,174.94.106.204,chauhongngu@bell.net,10883953,000000114788459,3,3,,3
325159,26-JAN-12,24-JAN-12,Mohamed Nidhal,,fr,67.68.220.77,michel.benoit.73@sympatico.ca,14723508,000000122794954,5,5,avoir des forfaits plus clairs et moins dispendieux...ce serait idéal,5
325160,26-JAN-12,25-JAN-12,Naveen,,en,50.101.40.3,cornwalls@sympatico.ca,14731648,000000122818145,5,5,,4
325161,26-JAN-12,25-JAN-12,Bedre,,en,69.156.57.97,ripjd@bell.net,14739860,000000122815126,4,3,Mr Bedre.was going to talk to some bodyi thought maybe phoned me to see what the problem was.,5
325162,26-JAN-12,25-JAN-12,Gayathri,,en,74.198.9.228,julieadams28@sympatico.ca,14735702,000000122817153,1,1,don't treat customers like a number.  More knowledgeable call centre people who can make comments without reading a script.,3
325163,26-JAN-12,25-JAN-12,Gerard,,en,70.33.193.99,bsaynor@bell.net,14730818,000000122815597,4,5,,5
325164,26-JAN-12,24-JAN-12,Mohamed Amine,,en,69.159.4.60,molsondryguy@bell.net,14723808,000000122787786,1,1,"Fix My Problem , My Internet Is Still Flaky ! It Cuts In And Out Contiously And Is Pissing Me Off ! ! ! Fix This Shit or I Will Shut Down My Home Phone,Bell Mobility & Internet service !",1
325165,26-JAN-12,24-JAN-12,Michael,,en,64.229.132.147,stevenfox@sympatico.ca,14727168,000000122785344,4,5,,5
325166,26-JAN-12,25-JAN-12,Geni,,en,64.231.205.53,simple.simon@sympatico.ca,14740884,000000122820855,4,5,,3
325167,26-JAN-12,18-JAN-12,Eliena,,en,174.89.68.60,deb.macewen@sympatico.ca,14650136,000000122667083,2,2,Better knowledge of internet connection including wireless.,2
325168,27-JAN-12,21-JAN-12,Jessica,,en,70.26.62.253,albert.hornby@sympatico.ca,14687576,000000122736449,4,5, ,3
325169,27-JAN-12,26-JAN-12,Domnic Francis,,en,65.95.220.26,jbaglio@bell.net,14748652,000000122855527,5,5,"No coment, Domnic was very patient.",5
325170,27-JAN-12,25-JAN-12,Vincent,,en,70.26.240.103,andy.zabchuk@sympatico.ca,14729822,000000122817092,5,5,"He resolved the problem and even made suggestions how to inprove the overall function of my pc.  Whenever he had to continue searching to resolve the situation, rather than have me sit on the phone, he took control of my pc and did phone back when the situation was corrected.   Very pleased with how Vincent dealt with everything.",5
325171,27-JAN-12,23-JAN-12,Mohamed,,fr,76.65.169.29,gaetan.pare@sympatico.ca,14708207,000000122768776,4,4,,4
325172,27-JAN-12,26-JAN-12,Raj,,en,76.71.97.23,bob.grace@sympatico.ca,14744306,000000122858228,4,4,,4
325173,27-JAN-12,24-JAN-12,Alexandra,,en,76.65.25.105,c.worthington@sympatico.ca,14716134,000000122790163,5,5,Nothing.  The person helping me was amazingly patient and well-informed.  Kudos to her,5
325174,27-JAN-12,18-JAN-12,Carole,,fr,50.101.177.109,janin57@sympatico.ca,14652778,000000122659296,4,4,,5
325175,27-JAN-12,26-JAN-12,Diego,,en,70.52.140.126,sarah.ferraro@sympatico.ca,14754140,000000122852345,3,4,That Bell should hire Canadians in CANADA to assist customers....always have to deal with service reps. who struggle with the English language...is very frustrating for customers.,2
325176,27-JAN-12,13-JAN-12,Ginette,,en,216.99.65.85,wesser@sympatico.ca,14601478,000000122550279,4,5,"Actually sent out the modem that I was suppose to receive.  I had to call again a week later for it to be send out...I was told there was a glitch in the system... there seem to be a lot of those.  It took a total of 4 calls over 3 months to resolve the issue and I'm not sure if it is resolved just yet, we'll find out when I get the next bill... stay tuned... The CSR however was very nice and helpful!",3
325177,27-JAN-12,26-JAN-12,Majdi,,fr,76.64.255.202,c.parayre@sympatico.ca,14744644,000000122846495,5,5,rien de plus,5
325178,27-JAN-12,23-JAN-12,Walid,,fr,70.51.175.191,janib59@bell.net,14709096,000000122768481,3,2,"Je suis novice avec mon ordi, le programme windows live mail est désactivé et vous n'avez pu résoudre mon probleme et le réactiver pour moi.",2
325179,28-JAN-12,27-JAN-12,Faqria,,en,70.30.85.228,pgale@sympatico.ca,14766798,000000122860469,4,3,I  now have an incident number and have to call back in to determine if the problem that I had recently found and was reporting on (a slow outgoing speed) might have something to do with the server handling my email. Faqria was very responsive and thoroughgoing during my call and I was very satisfied with her service and response. Finding time to call back in is an issue and I feel that I could receive an email followup from from tech services rather than phone in again.,5
325180,28-JAN-12,27-JAN-12,Amir,,fr,67.68.90.167,adavril@sympatico.ca,14756634,000000122865481,1,2,M'informer que vous aviez un problème technique avant de me faire perdre mon temps et de plus vous avez modifier certaine configuration de mon ordinateur et il doit être reconfigurer et j'ai des frais $$$ pous ça,1
325181,28-JAN-12,27-JAN-12,Cristian,,en,174.95.181.148,elainebrandt@sympatico.ca,14760010,000000122861031,5,5,,4
325182,28-JAN-12,27-JAN-12,Kumar,,en,174.92.94.115,bcharnden@sympatico.ca,14757496,000000122859757,5,5,,4
325183,28-JAN-12,27-JAN-12,Patricia,,en,74.15.97.196,clayg@sympatico.ca,14758710,000000122883214,5,5,Thank the lovely lady who solved my problem,5
325184,28-JAN-12,27-JAN-12,Kim,,en,76.69.32.28,smuto@bell.net,14768576,000000122865696,4,5,,4
325185,28-JAN-12,27-JAN-12,Claudia,,en,174.92.61.238,mike.huet@sympatico.ca,14765508,000000122870897,4,4,,4
323564,24-JAN-12,21-JAN-12,Benjamin,,en,184.145.105.100,fpcottreau@sympatico.ca,14690188,000000122734911,1,,"Instead of charging surplus to my existing bill, why was I not contacted and offered a program that would have suited my requirements, at a lesser cost to me. Cause of this I am presently looking into the offers Rogers is offering, and if better ??????",2
323565,24-JAN-12,18-JAN-12,Ashwini,,en,64.229.186.207,klapo@sympatico.ca,14654108,000000122665553,5,5,,5
323566,24-JAN-12,19-JAN-12,Nelson,,en,174.93.50.34,harmeet.mudhar@sympatico.ca,14665506,000000122694311,5,5,Wait time less than 1 minute.,5
323567,24-JAN-12,23-JAN-12,Walter,,en,76.65.26.48,staceylevy@sympatico.ca,14713030,000000122763683,4,3,Problem was not fixed in 1st tech visit,4
323568,24-JAN-12,22-JAN-12,Andre,,en,65.94.112.75,solarch@sympatico.ca,14704514,000000122748663,5,3,fixed it completely,5
323569,25-JAN-12,24-JAN-12,Lisa,,en,184.151.63.163,wallyscott@sympatico.ca,14728318,000000122787229,4,3,Lisa was very good with me and I could understand her. She is working hard to resolve the looping problem that I have had with Bell for a long time and not yet resolved. Lisa has done everything she can to get the process going and was very good with her instructions and she is doing more than anyone has in the past. Since I must wait for a couple of days to see the results I can't say if it is resolved yet but Lisa certainly was good. Thanks Lisa,3
323570,25-JAN-12,24-JAN-12,Venkatesh,,en,70.26.24.212,skowala@sympatico.ca,14726830,000000122800864,4,4,Improve your phone communication lines.  Slight delays makes it sometimes awkward to communicate.,4
323571,25-JAN-12,24-JAN-12,Tyler,,en,64.231.53.40,afriedman@sympatico.ca,14714536,000000122807250,5,5,nothing. The gentleman was speaking English that I could understand and was extremely well prepared and knowledgeable.,3
323572,25-JAN-12,24-JAN-12,Welid,,fr,70.30.183.178,pierre.gauthier_67@sympatico.ca,14724958,000000122792468,5,5,,5
323573,25-JAN-12,24-JAN-12,Yassine,,en,70.53.227.144,louisetr@sympatico.ca,14722504,000000122797155,4,5,,5
323574,25-JAN-12,24-JAN-12,Haythem,,en,70.53.227.144,louisetr@sympatico.ca,14722506,000000122796724,5,5,,5
323575,25-JAN-12,24-JAN-12,Mohamed,,fr,69.156.65.249,rgauthier1938@sympatico.ca,14725615,000000122797028,4,5,,4
323576,25-JAN-12,24-JAN-12,Jose,,en,70.55.3.210,darbysond@sympatico.ca,14717252,000000122796797,3,2,better understanding of the problem,2
323577,25-JAN-12,23-JAN-12,Diego,,en,64.231.12.44,bobscottsales@sympatico.ca,14706506,000000122755110,5,5,,5
323578,25-JAN-12,24-JAN-12,Nebgha,,fr,142.83.138.7,lisami@sympatico.ca,14722318,000000122782357,5,4,,4
323579,25-JAN-12,24-JAN-12,Sai,,en,142.76.1.62,joanneflint@sympatico.ca,14720960,000000122807089,5,5,Nothing.  The customer service rep was very helpful.,5
323580,24-JAN-12,23-JAN-12,Preety,,en,70.52.157.96,rawnco@sympatico.ca,14712068,000000122760623,2,1,Understood what I was stating in the beginning of the conversation.,3
323581,24-JAN-12,23-JAN-12,Ali,,en,174.92.93.159,haboulos@sympatico.ca,14708630,000000122763386,5,5,,5
323582,24-JAN-12,23-JAN-12,Soumia,,fr,67.68.73.120,fam.doiron@sympatico.ca,14707994,000000122757315,5,5," Pour prévenir de perde des clients comme trois des mes frères et soeurs ""3 sur 6 ), offrir les rabais aux clients fidèle sans qu'ont ai a vous contacter. je suis avec vous depuis 1974 (internet depuis ma première conection)et reçois souvent des demande de votre compétiteur et commentaire de mes frères eu soeurs. Car c'est très fatiguant d'avoir a vous contacter quelque fois par année avec mes quatre service avec vous.
 Merci a l'avance. 
Gilles Doiron",5
323583,24-JAN-12,23-JAN-12,Reuben,,en,184.147.177.44,v.mclellan@sympatico.ca,14713548,000000122762504,5,4,sometimes difficult to understand the person representing Bell,3
323584,24-JAN-12,23-JAN-12,Colleen G,,en,76.68.82.251,patsouciedesign@sympatico.ca,14711686,000000122755246,1,1,"Call me back when you promised to yesterday. I never heard from you, and problem not at all resolved.",1
323585,24-JAN-12,22-JAN-12,Mohammed,,en,70.24.104.6,jimross@sympatico.ca,14700802,000000122745088,4,4,,4
323586,24-JAN-12,23-JAN-12,Eric,,fr,67.68.252.16,odettelavoie@sympatico.ca,14711536,000000122760137,5,4,,5
323587,24-JAN-12,03-OCT-11,Alonia,,en,184.147.212.135,donna6@sympatico.ca,13487996,000000120300623,1,1,"Your waiting system on the phone is disgustingly rude. It is not about this particular call, ( not thAT YOU sincerely CARE) but the whole ""Bell Package"" that I was dumb enough to renew. ",1
323588,24-JAN-12,23-JAN-12,Hussain,,en,174.91.141.243,mbiagioni@sympatico.ca,14710828,000000122755422,1,1,,1
323589,24-JAN-12,23-JAN-12,Wynbert,,en,184.147.12.226,marion.wagar@sympatico.ca,14710690,000000122762030,1,2,I do not understand the people in India when they try to speak english. Very few of them speak clearly. I am going deaf and I know that I have a problem when people do not enunciate their words. I said to two of the people that I talked to that I would like to talk to a Canadian representative in Canada and they got very angry and hung up on me. I think they have very little respect for women. I then talked to a third person who told me I had to speak to whomever answered the phone.  That is very hard to do when you don't understand them. The fourth person I talked to was also in India but his english was very good and he was very polite and patient.It is very frustrating to have to go through this evrytime you need help. Based on my experience I would like to have a number in Canada that I could recieve support from. Otherwise I would have to consider moving to another company that has Canadian support. I sincerely hope that I will get a verbal reply to my concerns. Failure to do this waould indicate that you don't care.  ,1
323590,24-JAN-12,23-JAN-12,Pamela E,,en,70.54.10.159,duky@sympatico.ca,14707734,000000122757576,3,4,The problem I have is trying to set up my email access from my Iphone. Th e tech that help me did the best she could but I need to have some information that required me to be at my resedence. I was at a Bell store in the Carlingwood mall at the time.,4
324101,26-JAN-12,25-JAN-12,Juan Carlos,,en,70.53.40.167,lnj.cappe@sympatico.ca,14736758,000000122827891,4,,,4
324102,26-JAN-12,24-JAN-12,Josue,,en,69.158.77.248,farrgnj@sympatico.ca,14718456,000000122793580,5,5,,5
324103,26-JAN-12,20-JAN-12,Lisa,,en,174.88.2.150,lyingtongue@bell.net,14681484,000000122701567,5,5,,5
324104,26-JAN-12,25-JAN-12,Arcadius,,fr,65.92.87.89,r.cantin@sympatico.ca,14739458,000000122826076,5,5,"
rien de mieux",5
324105,26-JAN-12,25-JAN-12,Naveenkumar,,en,174.91.81.20,deezil.don@sympatico.ca,14732152,000000122830648,4,4,,
324106,26-JAN-12,25-JAN-12,Sandra,,en,74.15.240.112,larryvig@sympatico.ca,14736362,000000122810463,5,5,was on hold for 15min before call was answered..shorter wait time..,5
324107,26-JAN-12,25-JAN-12,Asma,,fr,76.65.65.42,joly7@sympatico.ca,14735522,000000122814559,5,5,rien,5
324108,26-JAN-12,24-JAN-12,Michael,,en,71.98.166.235,stevet_2@sympatico.ca,14727178,000000122784835,5,5,If it works don't fix it. You do a great job,5
324109,26-JAN-12,25-JAN-12,Asir raja,,en,70.52.174.254,gurudutt@sympatico.ca,14734022,000000122826148,5,5,"Cannot think of anything.. Your agent was polite, respectful and even called back later to see if the issue was resolved. Keep it up.

Nothing beats good customer service I se that Bell has come long ways in recent months..",5
324110,26-JAN-12,25-JAN-12,Melvin,,en,76.64.163.55,beverly.marois@sympatico.ca,14730440,000000122820429,5,5,,5
324111,26-JAN-12,24-JAN-12,Rahali,,fr,67.71.180.55,mpierfalardeau@bell.net,14723900,000000122805882,3,1,,1
324112,26-JAN-12,07-NOV-09,Med said,,fr,70.24.196.26,richdum@sympatico.ca,7243614,000000103752169,,5,"Problème : votre technicien utilisait un clavier différent du mien. Même qu'un indicateur vert de touche de majuscules active qui n'existait pas auparavant est apparue sous l'écran et quand j'activais la mienne, j'avais deux indicateurs de touche de majuscules. Ce n'est qu'après avoir été déconnecté d'avec Bell que j'ai pu constater que tout étsit revenu à la normale. Une cession extrèmement difficile.",5
324113,26-JAN-12,25-JAN-12,Benjamin,,en,70.24.163.253,sstephan@sympatico.ca,14741106,000000122820206,5,5,,4
324114,26-JAN-12,20-JAN-12,Jay,,en,70.51.64.156,theeccles@sympatico.ca,14686102,000000122704641,5,5,,4
324115,26-JAN-12,24-JAN-12,Nora,,en,174.94.29.167,larrybarrett@sympatico.ca,14721974,000000122783238,3,4,I spoke to two reps. and I do not know their names. The first lady was very helpful and knew what the problem was but the second lady thought she knew the problem but did not. I actually knew the problem myself - I needed a new router. The second lady thought it was a connection problem and sent a tech rep to my house. He knew the problem right away - a new router was required.,4
324116,26-JAN-12,23-JAN-12,William,,en,70.26.39.184,douglas.gallant@sympatico.ca,14707696,000000122767110,5,5,nothing,4
324117,26-JAN-12,25-JAN-12,Innocent,,en,70.24.91.71,susiehanes@sympatico.ca,14741314,000000122817830,3,4,I wasn't even calling about the internet but the gentleman told me about a deal so it was great.,4
324118,26-JAN-12,25-JAN-12,Nicholas,,fr,70.53.143.6,proulxmicheline@sympatico.ca,14739366,000000122822529,5,5,"Aucune, j'ai eu un excellent service. Merci",5
324119,26-JAN-12,23-JAN-12,Juan,,en,64.229.51.187,anita.lamiman@sympatico.ca,14706068,000000122754787,5,5,nothing,5
324120,26-JAN-12,06-JAN-12,Faiza,,fr,174.91.189.61,j-mpilon@sympatico.ca,14509642,000000122388074,4,3,,4
324121,26-JAN-12,25-JAN-12,Selene,,en,70.52.230.78,JamesPaul32@sympatico.ca,14729042,000000122821839,2,,"you could get on the same page.one person tells yes you can get a higher speed of enternet,and a nother person tells you no you can't.then tyey say yes it is installed but another person says no we can;t provide you with it.",2
324122,26-JAN-12,25-JAN-12,Nadine,,fr,174.95.248.145,ajlemieux@bell.net,14729492,000000122825002,5,5,"Rien, tout était parfait!",5
324123,26-JAN-12,24-JAN-12,Deo,,en,184.145.115.159,mmjsandrew@sympatico.ca,14723770,000000122797886,3,3,"Be honest and transparent as to the true costs of promotion deals, including how the cost elements that were not disclosed at the time of sale are subsequently itemized on monthly bills.   ",3
324124,26-JAN-12,26-JAN-12,,,en,76.71.37.136,,,,5,4,nothing,5
324125,26-JAN-12,25-JAN-12,Caroline,,en,70.29.91.168,walshm@bell.net,14742220,000000122825724,5,5,nothing,4
324126,26-JAN-12,25-JAN-12,Hugo,,en,76.67.105.221,tom.carr@sympatico.ca,14741788,000000122824555,5,1,Hard to answer. The problem is still be addressed - for the 4 or 5th time in 6 years. Still not resolved to my satisfaction.,2
324127,26-JAN-12,25-JAN-12,Nafti,,fr,174.92.201.101,pierre191@bell.net,14739218,000000122811079,5,5,tout est excellent merci,5
324128,26-JAN-12,25-JAN-12,Hugo,,en,206.47.249.247,sawyer.d@sympatico.ca,14740584,000000122827420,3,2,"please improve my upload speeds?
used to be getting 640k,, now 120k-260k, not sure why this changed",4
324129,26-JAN-12,25-JAN-12,Sana,,en,74.14.125.146,agathe1939@bell.net,14729442,000000122809036,5,5,Thank you i receive the piece on January 26 ,5
324130,26-JAN-12,25-JAN-12,Suresh,,en,67.71.6.211,teresa.harrington@sympatico.ca,14741554,000000122810280,5,5,,3
324131,26-JAN-12,24-JAN-12,Armando,,en,70.49.158.150,tajul.islam055@sympatico.ca,14727478,000000122783701,5,5,,5
324132,26-JAN-12,16-JAN-12,Daniel,,en,69.158.183.227,jboud@sympatico.ca,14625740,000000122602966,5,5,,4
324133,26-JAN-12,16-JAN-12,Roxanne,,en,69.158.183.227,jboud@sympatico.ca,14625738,000000122599485,5,5,"The rep's name i believe was roxanne and she was AMAZING~~~~
",5
324134,26-JAN-12,24-JAN-12,Shawn,,en,65.95.101.62,gtca@bell.net,14719400,000000122797073,4,4,tell people ahead of just billing them out of the blue,3
324135,26-JAN-12,25-JAN-12,Sumithra,,en,38.116.192.95,paulteach@sympatico.ca,14739036,000000122821676,3,4,THIS WAS MY FIFTH CALL IN ONE WEEK!!  I'M ONLY SATISFIED NOW BECAUSE BELL FINALLY SOLVED IT!  THE INCOMPETENT REPS BEFORE HER WERE UNBELIEVABLE!  I WILL RETHINK MY RENEWEL NEXT YEAR OF ALL MY SERVICES.,1
324136,26-JAN-12,25-JAN-12,Vincent,,en,184.145.2.223,bissonette111@sympatico.ca,14730532,000000122825338,5,5,It was a little hard to understand the accent.,4
324137,26-JAN-12,24-JAN-12,Eric,,fr,70.30.154.35,jlanglois1@sympatico.ca,14720876,000000122797852,4,4,De nous avoir appeler avant de couper notre service cela aurait été apprécier.,3
324138,26-JAN-12,25-JAN-12,Atoiya,,en,70.27.75.244,dhtufford@sympatico.ca,14732326,000000122823324,5,5,"My conversation yesterday was with a Monica from the Bell Telephone customer service. After listening to my concerns with telephone & internet charges she assisted me and was talking to somebody about my internet charges, I guess it was Atolya who I didn't speak to directly, but I appreciated the service provide by both of them. Although they assisted me with the charges (thank you) I still think that Bell customers are being over charged for internet use. ",5
324139,26-JAN-12,25-JAN-12,Anna marie,,en,174.93.162.187,brainhoward3@sympatico.ca,14730702,000000122827973,5,5,,5
324140,26-JAN-12,24-JAN-12,Patricia,,en,76.64.151.218,andersonrick@sympatico.ca,14714882,000000122796171,5,5,,5
324141,26-JAN-12,23-JAN-12,Josh,,en,70.53.109.22,jamieson.family@sympatico.ca,14709068,000000122760951,4,4,Very satisfied.,5
324664,25-JAN-12,24-JAN-12,Megan,,en,70.54.81.41,jkerr119@sympatico.ca,14720854,000000122799645,4,4,,4
324665,25-JAN-12,24-JAN-12,Cody,,en,70.31.221.15,jsante89@sympatico.ca,14721212,000000122787713,4,4,,4
324666,25-JAN-12,24-JAN-12,Zied,,fr,142.83.138.6,briray155@sympatico.ca,14715996,000000122807176,4,4,,5
324667,25-JAN-12,24-JAN-12,Evan,,fr,76.65.7.231,afpasquier@sympatico.ca,14714532,000000122786942,4,4,,4
324668,25-JAN-12,24-JAN-12,Sriram,,en,70.30.33.115,captfaz@sympatico.ca,14716204,000000122805004,4,4,?,4
324669,25-JAN-12,24-JAN-12,Naveenkumar,,en,184.146.118.25,patandpenly.yeung@sympatico.ca,14724592,000000122803684,3,3,"Proactive action could lead to sending the Customer a replacement Bell modem; or sending a technician to my home checking out Bell hardware.  I have been a loyal Bell Customer for ten plus years!!",3
324670,25-JAN-12,24-JAN-12,Jeffery,,en,184.151.63.241,svasbt@sympatico.ca,14727326,000000122795653,5,5,,
324671,25-JAN-12,24-JAN-12,Daniel,,en,74.14.26.27,w.mack@sympatico.ca,14728290,000000122795405,5,5,,4
324672,25-JAN-12,24-JAN-12,Megan,,en,199.212.27.245,emilyprowse@bell.net,14718214,000000122800588,3,1,transfered my call to someone who could have given me more detail and offers regarding my account since i have been a customer of bell for a long period of time. The offers the agent had informed me about did not really apply to me.,5
324673,25-JAN-12,24-JAN-12,Oscar,,en,65.92.174.179,jawahir5@sympatico.ca,14720424,000000122789616,5,5,none,5
324674,25-JAN-12,24-JAN-12,Mary,,en,64.231.120.115,thomgwen@bell.net,14727726,000000122795765,3,,We have had problems with our billing for over 2 months. everytime we are told it is resolved ilt is not. We have been charged for two services that we were not required to pay and yet after two months these charges keep showing on our Mastercard. We have been out of pocket unnecessarily.,
324675,25-JAN-12,24-JAN-12,Gavin,,en,70.48.59.214,timandsandra@sympatico.ca,14727750,000000122790430,5,4,,5
324676,25-JAN-12,24-JAN-12,Amine,,fr,76.64.240.7,clairesp@sympatico.ca,14716732,000000122783139,4,4,"le 22 janvier j'avais rejoint un technicien , il devait me rappeler le lendemain. Il ne l'a pas fait .J'ai donc rappelé le 25. Donc, j'aurais aimé un meilleur suivi. 
Il y a une grande amélioration par rapport à l'année 2005",5
324677,25-JAN-12,24-JAN-12,Nagesh,,en,64.231.26.237,fres.ba@sympatico.ca,14718764,000000122802290,5,4,,4
324678,25-JAN-12,24-JAN-12,Med Karim,,fr,74.198.165.121,france.letellier@sympatico.ca,14718660,000000122787995,5,5,,5
324679,25-JAN-12,24-JAN-12,Mark,,en,70.30.19.217,dransom@sympatico.ca,14717928,000000122787707,4,5,"Unable to match web-site pricing - if it is advertised, why can't existing Bell customers get it?  ",4
324680,25-JAN-12,24-JAN-12,Mark,,en,70.30.21.26,victoria.swinburne-kennelly@sympatico.ca,14728176,000000122799598,5,5,,5
324681,25-JAN-12,24-JAN-12,Mauricio,,en,174.92.62.18,vsthilaire@sympatico.ca,14728278,000000122806107,4,4,,5
324682,25-JAN-12,24-JAN-12,Med Ramzi,,fr,70.51.198.132,sergeg_01@sympatico.ca,14726540,000000122784387,5,5,,5
324683,25-JAN-12,24-JAN-12,Madhu,,en,174.94.53.189,roger.mccleary@sympatico.ca,14725962,000000122792054,4,4,,4
324684,25-JAN-12,24-JAN-12,Vaishnavy,,en,174.95.24.220,fiore1@sympatico.ca,14718548,000000122793376,1,1,"This is what happened.

About 2 weeks ago I called Bell for technical support. The problem I have is that my wireless moden keeps cutting out 2 to 3 times a day.  The modem is old, so I called to replace it. I was told that they wanted to monitor the modem for 24 hours and then make a decision.  I did not hear back for over a week. I called back and was told that it could be my telphone line and a service person would be at my house between 5:00 and 9:00 pm on Monday Jan 23rd.  No one showed up and after calling again, I was told that a ""system error"" had occurred at Bell's end and the order was lost. I was then given a number to call to set up MY OWN appointment. I called the number several times and a recording came back saying the number was not in service. The number that I was given was 957-416-310-3477.

I called Bell back and then was connected with dispatch and an appointment with a service person was set up for between 8:00 to 12:00 noon tomorrow morning Thursday the 26th. I am now waiting for that service call.

I can't believe what I was put through and after two weeks I have not got any satisfaction and my modem is still cutting out.

I am ""SHOCKED"" at the handling of my problem after being an internet customer of Bell for over 10 years.  At this point I would never recommend Bell internet to anyone.

If this not resolved in the next couple of days, I will be considering a switch to Rogers.

My daughter is also on Bell internet and had the same problem with her modem, a new was replaced and delivered to her in 3 days. 

The amazing thing about this whole scenario is the fact that if I did not keep calling back, I would not have heard from anyone regarding the so-called system error etc and who knows how long I would have been waiting before someone at Bell called me about it.

I am very, very disappointed in the handling of my problem by Bell's technical people.",1
324685,25-JAN-12,24-JAN-12,Carolina,,fr,174.95.249.91,francelussier@sympatico.ca,14718670,000000122783781,5,4,J'ai apprécié ce retour d'appel suite à une évaluation de deux contacts précédents qui n'avaient pas règlé le problème. L'offre de compensation m'a plu. J'ai senti que la réprésentante était à l'écoute et soucieuse du service.,4
324686,25-JAN-12,24-JAN-12,Robert,,en,76.69.140.211,julia.rhodes@sympatico.ca,14721276,000000122797345,4,4,,5
324687,25-JAN-12,18-JAN-12,Venkatesh,,en,70.27.36.134,lyn.pond@sympatico.ca,14654946,000000122647543,1,,"stop telling people that it's nothing to with your lines, that they are clear",1
324688,25-JAN-12,24-JAN-12,Seifeddine,,fr,184.145.149.78,jaromido@sympatico.ca,14720384,000000122784273,5,5,"tout c'est très bien déroulé.
Excellent service de la part du conseiller",5
324689,25-JAN-12,24-JAN-12,Badreddine,,en,74.14.196.111,gcoul@sympatico.ca,14718950,000000122800857,2,3,Change your call service centre. People in Algeria do not understand service to Canadian or North American.,3
324690,25-JAN-12,17-JAN-12,Khalil,,fr,70.48.225.16,l.bergogne@sympatico.ca,14640150,000000122617492,5,4,,4
324691,25-JAN-12,23-JAN-12,Alicia,,en,174.94.50.246,siyer@sympatico.ca,14712884,000000122763927,5,4,"Because one receives so many calls from communications service providers, identifying Bell Canada as the caller on Call Display might help.",5
324692,25-JAN-12,21-JAN-12,William,,en,50.101.223.194,webbkb@sympatico.ca,14686702,000000122720624,5,4,,3
324693,25-JAN-12,24-JAN-12,Naveenkumar,,en,70.52.30.55,grofner@sympatico.ca,14719376,000000122806711,3,4,,3
324694,25-JAN-12,24-JAN-12,Hugo,,en,76.68.88.14,walker427@sympatico.ca,14728310,000000122807670,5,4,,4
324695,25-JAN-12,20-JAN-12,Moncef,,fr,70.30.154.137,eric.beaule020@sympatico.ca,14677714,000000122711977,4,4,,4
324696,25-JAN-12,24-JAN-12,Nelson,,en,70.52.170.11,hpillman@sympatico.ca,14719830,000000122802154,5,5,,3
324697,25-JAN-12,24-JAN-12,Danielle,,en,69.157.47.167,fragan@bell.net,14718648,000000122789032,5,4,nothing,5
325186,25-JAN-12,20-JAN-12,Sai,,en,206.47.249.247,otdrsmn52@bell.net,14683280,000000122720094,1,1,"I really hope you follow up, as we spent over an hour on the phone with your technical support tech Friday and when we went back to use the computer on Sunday all was lost.  Once again another call to your tech support, and almost an hour lost. the 2nd tech could not understand why the original tech made up link the router to get our wireless service up. We NEVER EVER had any issues of lack of experience/ knowledge when your tech support was not offshore.  Very disappointing as a shareholder.",1
325187,26-JAN-12,02-JAN-12,Emely,,en,64.229.208.51,dolo88@sympatico.ca,14446692,000000122265057,5,5,nothing more.  Emily was extremely patient and knew exactly how to explain to a illiterate computer person like me how to bring about the repairs.  She was easy to understand and it was  like she was here in the room with me.  Thanks Emily,5
325188,26-JAN-12,24-JAN-12,Anis,,fr,174.92.220.26,fayfortin@sympatico.ca,14718470,000000122805329,4,5,,4
325189,26-JAN-12,25-JAN-12,Frank,,en,207.112.103.178,muckluck@bell.net,14738334,000000122832946,1,1,,1
325190,26-JAN-12,18-JAN-12,Oscar Ernesto,,en,32.60.79.73,nytel99@sympatico.ca,14656554,000000122649275,5,5,,5
325191,26-JAN-12,25-JAN-12,Wilson,,en,65.94.199.66,brian.columbia@sympatico.ca,14730744,000000122821605,4,4,A little easier to understand ,4
325192,26-JAN-12,25-JAN-12,Alvin,,en,74.15.82.131,jknight164@sympatico.ca,14735280,000000122828734,4,4,,3
325193,26-JAN-12,19-JAN-12,Franssesca,,en,70.52.228.227,spud@bell.net,14672360,000000122682894,5,5,,4
325194,26-JAN-12,25-JAN-12,Khan,,en,70.49.84.204,coach_rc@bell.net,14731590,000000122815953,5,3,All is good,5
325195,26-JAN-12,24-JAN-12,Umesh,,en,50.101.34.145,bm9@sympatico.ca,14715756,000000122795507,5,5,Nothing.,5
325196,26-JAN-12,25-JAN-12,Adam,,en,70.26.61.45,agent@bell.net,14729444,000000122828932,1,1,"For the second time I do not have any results of  the service.  Bell representative informed me that no any notes were saved from the first call 2 weeks ago.
The representative from loyalty department made a promise to recalculate the balance which I own using 50% discount of the internet cost (as I was promised by Bell representative at the time of their call on June of 2011), starting from the beginning of my contract, which I did not have actually, and  when I spoke to the representative from phone department she advised me that no adjustment were made and I should call next day even though I advise them about TV service I want to add to my account. 
It was a second time I spent 2 hours with Bell representative and no information in regards what action will be taken by Bell.
Again I received a phone call from Bell at 3.02PM and when I picked up the phone no one talk to me.
After my router was changed to the black one my usage increased dramatically.
Please contact me to resolve the problem.
Best regards
Tamara Didenko
",1
325197,26-JAN-12,25-JAN-12,Leslie,,en,76.69.154.7,mmm.line@bell.net,14738170,000000122809837,4,4,"Could Offer insight to the specific topic and its options, vs customer trying very hard to convey the tekkie question. When I mentioned that I was looking at other ""home telephone provider' options, she did not offer for me to speak with someone about this (a possible attempt to keep me as a long-history customer) Other that than, she was quite helpful. However, I am still looking at my options for telephone provider. Thank you.",3
325198,26-JAN-12,16-DEC-11,Mokhtar,,fr,174.88.161.195,jach.dupuis@bell.net,14272812,000000121935077,5,5,"Dans le guide de référence, il pourrait y avoir un paragraphe qui indiquerait le clignotement des lumières du modem quand il y a défault du transformateur.",5
325199,26-JAN-12,25-JAN-12,Kevin,,en,99.4.173.119,sydbojo@sympatico.ca,14741366,000000122823781,5,4,"  Thank you for a promt =And speedy 

service Syd",5
325200,26-JAN-12,24-JAN-12,Moemen Belleh,,fr,76.64.251.195,elpink@sympatico.ca,14718184,000000122791585,5,5,,5
325201,26-JAN-12,25-JAN-12,Zulfiquar,,en,70.50.80.21,kathleen.gilchrist@bell.net,14735932,000000122829175,3,4,"I called as Dell Computers had been working on my laptop, which must have disconnected my internet.  
I called Bell and the IT person said that I should have a yellow and blue wire coming out of the white box, which there was no such coloured wires.  It took some time for him to understand.  He finally figured it out after some confusion.",3
325202,26-JAN-12,23-JAN-12,Madhu,,en,184.145.75.233,brenne@sympatico.ca,14706568,000000122755699,3,3,"We have had an on-going problem with static on our phone line for the last year.Every time it would rain or if we had wet snow, we would have static on our phone line so extreme , one could not use the phone. If our phone records would be checked, you would see opur numerous call to Bell Canada. Every time a technician would come out, we would explain the situation. We had checked all the inside phones, even replaced some. A number of times it had been noticed that the outside lines we damaged. A few adjustments made til the next time. This past Mon, the technician made a few adjustments and mentioned that the outside pole could also be the problem. A few adjustments were made and he mentioned the next time we had problems to have the next repair tech read his report. Not 4 hours later, when we once again had rain - the SAME problem occured - call repair - hence Tues another tech came out - didn;t know much of the report except that someone had been out on Mon. This person did some repairs on the outside line at the top of the pole.
Now we will wait til the next rainstorm.
This has been amost frutrating experience. It is mind-boggling that a corporation the size of Bell Canada has outsourced all repairs and that when a customer has problems, we get an out-of-country contact that has no idea of our area or can identify our situation. We have not been very satisfied with this service whatsoever and yet our bills keep creeping higher.",2
325203,26-JAN-12,25-JAN-12,Mohamed Alaeddine,,fr,174.93.228.36,jules.ct@sympatico.ca,14735688,000000122824957,5,5,,5
325204,26-JAN-12,25-JAN-12,Salvador,,en,69.45.121.14,heamarhinton@bell.net,14734198,000000122817106,5,5,,5
325205,26-JAN-12,25-JAN-12,Kevin,,en,184.144.48.158,jr.boland@sympatico.ca,14735616,000000122816292,4,5,,5
325206,26-JAN-12,24-JAN-12,Mark,,en,76.64.151.218,andersonrick@sympatico.ca,14714884,000000122796449,5,5,,5
325207,26-JAN-12,25-JAN-12,Salvador,,en,70.30.29.217,tom.nevens@sympatico.ca,14741792,000000122814927,5,5,,5
325208,26-JAN-12,24-JAN-12,Srinivasan,,en,65.93.97.175,mikezammit@sympatico.ca,14723628,000000122804935,3,5,In  dealing with you in the past as of today I found out I was charged for you service I it would have been nice to be informed at the time that there would be a charge as I feel that theservice is costly as it is .  ,3
325209,26-JAN-12,24-JAN-12,Paul,,en,65.94.100.134,soobrian@sympatico.ca,14726926,000000122804914,5,5,,5
325210,26-JAN-12,25-JAN-12,Suraj,,en,69.156.29.26,ststuart76@sympatico.ca,14741210,000000122818819,5,5,not hassling us for our passowrd. We eventually located our last bill to supply info.,5
323591,24-JAN-12,23-JAN-12,Aaron,,en,69.159.19.132,robert-peggy.south@sympatico.ca,14712304,000000122764812,3,3,"This response will provide details for two other Surveys (a)Thursday, January 12, 2012 (reference 122512545)and (b)
Tuesday, January 17, 2012 (reference 122625604).>> On Jan.12th, my computer indicated that there was a ""cable not connected"". Upon contacting Bell, I was told that a power supply would be delivered on Jan. 13th. I had to stay home to wait for it. It didn't arrive. I contacted Bell again on the 13th and was told that the problem was a Modem. I offered to go to the Bell Phone Store and pick one up as delivery wouldn't be until Monday, Jan. 16th or Tuesday, Jan.17th. I offered to go anywhere in Sudbury to oick it up. This service was not avaiable. Shortly before Noon on Wednesday, Jan. 18th, a Bell Tech. arrived and replaced the Modem. This Tech. is a neighbour of mine. Probably less than a 5 minute walk. Had I been told that I could get it from a Bell Tech, I would have been back in service almost a week earlier. These items should be stocked in the Phone Store and your customers could attend such sites to pick up what they need. One Bell Phone Store is about a 5 minute drive, a Corporate Store is about a 20 to 30 minute drive. Having to stay at home for 3 1/2 days to await the arrival of something that could be retrieved in about 15 minutes, is terrible service. $40.00 compensation is not satisfactory.       ",3
323592,25-JAN-12,24-JAN-12,Kristina,,en,70.24.212.105,kevin.eperjesy@sympatico.ca,14721626,000000122794315,5,5,,5
323593,25-JAN-12,24-JAN-12,Abderrahmen,,fr,76.65.85.177,clement.hebert@sympatico.ca,14716783,000000122784603,4,4,augmenter le nombre de mb/s qui est en moyenne de 2.70 mb/s et qui devrait se situer entre 4 à 6 mb/s,3
323594,25-JAN-12,24-JAN-12,Caroline,,en,70.27.36.107,maryann_dietrich@sympatico.ca,14723174,000000122790766,4,4,nothing,5
323595,25-JAN-12,24-JAN-12,Danielle,,en,64.231.69.71,catray1988@sympatico.ca,14716358,000000122787818,3,4,"Long standing Bell customers should be given discounts or promotional deals without having to ask for them because competitors are offering them.

It's sad how you operate like a nickel and dime company.",3
323596,25-JAN-12,24-JAN-12,Jose,,en,69.157.3.54,daveshortt@bell.net,14717312,000000122784730,5,5, I would like to be able to open new e mail addresses or cancel them without having to call to have it done.,4
323597,25-JAN-12,24-JAN-12,Patricia,,en,76.64.207.33,alice-doug-nesbitt@bell.net,14714696,000000122796866,4,4,,4
323598,25-JAN-12,24-JAN-12,Ali,,en,70.51.255.198,thibault49@sympatico.ca,14727716,000000122799851,4,4,,5
323599,25-JAN-12,24-JAN-12,Luis,,en,65.92.112.131,rshostal@sympatico.ca,14726140,000000122794787,5,5,,5
323600,25-JAN-12,24-JAN-12,Nisha,,en,67.68.192.100,margaret.g_81@sympatico.ca,14722932,000000122786437,4,4,"On Jan.24 ""Anna"" convinced me to change to windows Live mail from outlook express. I'm not so sure that I did the right thing. Apparently when I delete my delete folder it does NOT go into the re-cycle box like with Outlook Espress. I hope that it does not stay in my computer and therefor slow it down. Then I was able to insert ""icons"" into my e-mail from my ""icon file"" which now I can not do. Which I do not like. Unless there is a way that you can tell me how to do it, let me know.",3
323601,25-JAN-12,23-JAN-12,Loyda,,en,174.94.23.99,best.mckibbin@sympatico.ca,14706358,000000122768377,4,4,,5
323602,25-JAN-12,24-JAN-12,Karen,,en,65.94.103.191,rjcamp@bell.net,14725768,000000122800747,5,5,,5
323603,25-JAN-12,24-JAN-12,Gloria,,en,142.76.1.62,arnold.tralla@sympatico.ca,14715132,000000122806851,4,5,"Explain why the problem occured, whether it was a known issue and whether the problem could have been proactively prevented.",3
323604,25-JAN-12,24-JAN-12,Martina,,en,184.146.169.180,wilkinsonr@sympatico.ca,14728428,000000122790228,5,5,,5
323605,23-JAN-12,09-JAN-12,Hana,,fr,174.92.192.118,bibibolduc@sympatico.ca,14537206,000000122433686,1,1,Je viens de recevoir ma facture datée du 10 janvier et AUCUNE des modification demandées à été fait....,1
323606,23-JAN-12,22-JAN-12,Jacqueline,,fr,70.53.217.141,02468@sympatico.ca,14697082,000000122749673,4,5,,5
323607,24-JAN-12,23-JAN-12,Satish,,en,70.26.240.230,william.carew@sympatico.ca,14713786,000000122753507,5,5,,5
323608,24-JAN-12,23-JAN-12,Abir,,fr,69.157.173.116,solange.roger@sympatico.ca,14712958,000000122756722,4,4,"on m'a promis que mes services ne dépasseraient pas 50.00$ par mois et on me charge des frais pour modem que je 
n'ai pas demandés et que j'ai retournés
en décembre le dernier n'était pas sans fil.en mars 2011 j'ai le modem que j,ai payé 75.00 il me satifait",4
323609,24-JAN-12,23-JAN-12,Leni,,en,70.27.37.61,jhallam@bell.net,14709316,000000122760304,5,5,its good service,5
323610,24-JAN-12,23-JAN-12,Lohith,,en,70.27.37.61,jhallam@bell.net,14709318,000000122754944,5,5,"its a good service
",5
323611,24-JAN-12,23-JAN-12,Thierry,,fr,65.92.141.151,pierretrottier@bell.net,14711858,000000122764605,3,3,"Éliminer le ""robot vocal féminin"" qui nous écoeure et nous exaspère, donc nous indispose avant que nous piossions parler à quelqu'un. De plus, les gens au forts accents qui répondent sont souvent difficiles à comprendre et, à ne pas en douter, ont aussi de la difficulté à nous comprendre. franchement, il y a sûrement assez de Québécois et de Québécoises de naissance au Québec pour combler ces postes.  ",2
323612,24-JAN-12,23-JAN-12,Denis,,fr,184.144.144.213,mlvilleneuve21@sympatico.ca,14711140,000000122767934,5,4,Jai pas eu l'internet depuis jeudi le 20 janvier du à un power pack d'effectuer de mon modem! Ceci aurais du être livrer par Purolator en 24 heures et non le lundi le 23 janvier vers 16:00!,
323613,24-JAN-12,23-JAN-12,Henry,,en,184.146.163.204,carlhunter@sympatico.ca,14706752,000000122756511,5,4,"bring the jobs to canada and not India, sometimes the Indian staff just don't understand",4
323614,24-JAN-12,23-JAN-12,Sylvain,,en,76.64.8.228,kmcveety@sympatico.ca,14709892,000000122754800,5,5,Was fine.,5
323615,24-JAN-12,23-JAN-12,Rajni,,en,64.231.17.92,vm.burness@sympatico.ca,14713662,000000122760220,5,5,Nothing,5
323616,24-JAN-12,23-JAN-12,Caroline,,en,65.92.79.73,ja.breurkes@sympatico.ca,14708988,000000122755600,5,5,,5
323617,24-JAN-12,19-JAN-12,Joe,,en,174.93.123.220,alonge749@sympatico.ca,14661168,000000122691483,5,5,,4
323618,24-JAN-12,23-JAN-12,Matthew,,en,70.55.183.222,Stephen.Gee@sympatico.ca,14705716,000000122768756,5,4,"The fellow I spoke with yesterday was the most useful I've been able to contact with Bell, thank you and keep him ~ and I'll keep my Bell shares yet awhile.
Now, if I could get you to do something about your payment terms ~ bills usually arrive here less than five business days before due, which always creates problems when we're travelling.
Thank you
Steve Gee
112 Musie Loop, Chelsea, PQ. J9B 1Y6
819-827-1045
",5
323619,24-JAN-12,23-JAN-12,Quintin,,en,184.146.159.236,suzzyq74@sympatico.ca,14713154,000000122755992,5,5,,5
323620,24-JAN-12,23-JAN-12,Eric,,fr,174.88.165.210,luigi.dimaso@sympatico.ca,14710350,000000122757145,4,4,Allow better discound for pensioners,5
324142,25-JAN-12,24-JAN-12,Helenpearl,,en,70.50.26.92,lydway@sympatico.ca,14722650,000000122785530,5,5,Nothing,4
324143,25-JAN-12,24-JAN-12,Colleen G,,en,70.26.140.241,feb27@sympatico.ca,14718492,000000122783315,5,5,"Colleen is exemplary! - Expert knowledge , patience with customers with much less tech knowledge - Colleen rapidly explained and simplified issues, lovely customer care here.  Hire as many more employees like Colleen as you can! Great thanks to Colleen.",5
324144,25-JAN-12,24-JAN-12,Henda,,fr,67.68.223.213,jcbrunso@sympatico.ca,14720482,000000122788445,,,"Etre correct avec les clients fidèles.
Informer mieux le client.
Pouvoir revenir en arrière sur les forfaits.
Ne pas vendre un forfait plus cher avec moins de service.
Ne pas s'y reprendre plusieurs fois pour obtenir ce qu'on veut.",3
324145,25-JAN-12,24-JAN-12,Nawel,,fr,184.145.209.232,kathryn.vaughn@sympatico.ca,14721494,000000122784193,5,5,,5
324146,25-JAN-12,23-JAN-12,Kristen,,en,70.29.83.5,rob.krakauer@sympatico.ca,14712296,000000122758067,3,3,Give me the option of the one-time modem rental much earlier - before it became a problem for me with your repeated price increases.  I've spent a lot of money on this monthly rental over the years.  Seems like a total ripoff.  But I suppose the intro of the one-time charge is better late than never.,3
324147,25-JAN-12,24-JAN-12,Danielle,,en,70.54.150.18,gregorygdawson@sympatico.ca,14719362,000000122795584,4,1,Reduce my cost on internet service. It went up 15.6% since Jan 2011.,1
324148,25-JAN-12,24-JAN-12,Martina,,en,65.93.106.198,tindou@sympatico.ca,14727762,000000122782585,4,5,"In this instance , nothing to be improved on",5
324149,25-JAN-12,24-JAN-12,Mohamed,,fr,70.26.245.123,laurent.villeneuve@sympatico.ca,14722020,000000122788265,5,5,"Rien tant qu'à ma demande. Un remarque s'impose pour un ""nul"" comme moi.N'aurait-il pas lieu de simplifier votre vocabulaire technique. Ex:
clé de réseau = clé de sécurité = mot de passe. ",5
324150,25-JAN-12,24-JAN-12,Ajay,,en,70.29.45.173,jimrennie@sympatico.ca,14720832,000000122806324,5,4,I would like to know the reason(s) I lost the Anti virus       and anti spyware programs and the reason(s) for the problems with my E mail.  What  is IE3SH?  (which is not working),4
324151,25-JAN-12,20-DEC-11,Porushotham,,en,174.93.28.35,stanmech@sympatico.ca,14310670,000000122017963,5,5,,5
324152,25-JAN-12,24-JAN-12,Luis,,en,69.158.132.145,kittybabcock@sympatico.ca,14721712,000000122798497,3,3,The noise in the background makes it difficult to hear correctly and make oneself heard.  Give people a quiet place to answer the telephone. ,3
324153,25-JAN-12,24-JAN-12,Sudhakar,,en,184.147.55.169,vrider@sympatico.ca,14728266,000000122794759,5,4,,4
324154,25-JAN-12,24-JAN-12,Carolina,,en,70.51.219.79,anne.lawson@sympatico.ca,14715008,000000122785508,4,5,,4
324155,25-JAN-12,24-JAN-12,Hussain,,en,184.146.147.40,lomac29@bell.net,14722432,000000122797666,4,4,Definite arranoements should have been made to remove the sattelite dish at the time of installation of fibe tv instead of having to rely on the discretion of the technicion.One service callshould be enough.I tried to get it on the work order to no avail.,5
324156,25-JAN-12,24-JAN-12,Elmer,,en,70.53.58.174,e.vanier@sympatico.ca,14718020,000000122805908,5,5,,5
324157,25-JAN-12,24-JAN-12,Elsy,,en,70.54.5.65,groache@bell.net,14719374,000000122790452,5,5,charge less money for services and hire more people like Elsy.She's a big asset to the company Very friendly and at the same time professional,5
324158,25-JAN-12,06-JAN-12,Patricia,,en,76.70.83.134,asfu@sympatico.ca,14504966,000000122391290,5,5,"Continue with same service level. The support tech was service friendly, communicated well and very helpful.",5
324159,25-JAN-12,24-JAN-12,Rashika,,en,65.92.14.14,daap578@sympatico.ca,14717084,000000122789885,4,3,"Your representative explained very well re my question, but I am not understanding  why the ""deleted for good"" doesn't apply to the web email address as well as my own email address at the same time.  Your representative said I would have to go on the web every time if I wanted to make sure all the deleted items were completely gone from both systems, this is so much slower than just going into my email address.  Years ago I don't think I had to do that.",4
324160,25-JAN-12,23-JAN-12,Jose,,en,65.93.91.214,dlarbuckle@bell.net,14707584,000000122757223,5,5,"I found Jose's English very clear and easy to understand, but that isn't always the case with all tech experts for whom English is a second language.",5
324161,25-JAN-12,24-JAN-12,Nagesh,,en,70.29.3.123,raymond.laroche016@sympatico.ca,14725434,000000122805542,5,5,nothing,5
324162,26-JAN-12,24-JAN-12,Sukanya Mukherjee,,en,184.147.5.48,m.dingman@sympatico.ca,14722704,000000122795813,2,2,"I had difficulty hearing and understanding the ""help"" person who was in India. She also asked me to wait for a ""2nd"" level technician. I hung up because the wait was so long.",3
324163,26-JAN-12,25-JAN-12,Sharon,,en,184.144.30.161,jarimer@sympatico.ca,14734836,000000122823970,5,5,,5
324164,26-JAN-12,25-JAN-12,Rashika,,en,76.71.148.230,hmtson@sympatico.ca,14734318,000000122818301,5,5,nothing,5
324165,26-JAN-12,25-JAN-12,Partha,,en,64.231.199.151,va3mgn@bell.net,14741970,000000122814022,4,4,,5
324166,26-JAN-12,25-JAN-12,Josh,,en,70.27.192.79,zuhair.hassan@sympatico.ca,14742612,000000122830460,5,5,Experience was complete.,5
324167,26-JAN-12,24-JAN-12,Quintin,,en,174.92.110.152,philippa_blair_3@sympatico.ca,14724918,000000122793998,5,4,,5
324168,26-JAN-12,17-JAN-12,Miguel,,en,65.93.96.69,katejlmiller@sympatico.ca,14639750,000000122634101,4,4,,4
324169,26-JAN-12,24-JAN-12,Joy,,en,67.68.38.58,ddlyle035@bell.net,14717438,000000122794222,5,5,,5
324170,26-JAN-12,25-JAN-12,Mohamed Nidhal,,fr,69.70.74.206,rasic@bell.net,14739608,000000122825342,4,4,,5
324171,26-JAN-12,25-JAN-12,Venkatesh,,en,184.147.2.98,teresa.mercier@sympatico.ca,14741558,000000122818608,5,5,"Nothing,everything was done very 
professionally.",5
324172,26-JAN-12,21-JAN-12,Mohamed,,fr,70.29.140.246,dr.bob_39@sympatico.ca,14689692,000000122732017,1,1,"Votre conseillier Khalil m'a expédié les mauvais équipement pour rémédié à mon problême. De plus il était sensé me téléphoner personnellement mardi le 24 janvier, ce qu'il n'a pas fait.  ",2
324173,26-JAN-12,24-JAN-12,Mario,,en,76.64.133.173,reisco@sympatico.ca,14725544,000000122782951,1,1,"First Technitian Came on Sat Jan 21, according to bell, WITHOUT AN APPOINTMENT, nobody showed up.
I rescheduled for Thursday Jan 26, from 8:00am to Noon, NOBODY SHOWED UP, LOST A DAY OFF WORK FOR NOTHING!, Called to Complain, Rescheduled again for This Saturday, Jan 28, Will keep my fingers crossed,vever know what to expect from Bell.",2
324174,26-JAN-12,25-JAN-12,P Senthil,,en,174.95.23.111,julie.steve.parrott@sympatico.ca,14735700,000000122808869,3,4,"The power cord on our modem was replaced.  Since the modem was less than two months old, it was not really acceptable to us that the power cord was faulty.    And the problem is a known problem!",2
324175,26-JAN-12,20-JAN-12,Neha,,en,184.144.77.63,djstagg@sympatico.ca,14677154,000000122713847,1,1,Fix my problem,1
324698,25-JAN-12,24-JAN-12,Mohamed Taher,,fr,76.67.201.158,michel_larive@sympatico.ca,14723526,000000122791633,4,4,,5
324699,25-JAN-12,24-JAN-12,Mario,,en,69.158.179.44,loisjackson@sympatico.ca,14722424,000000122800986,5,5,Rep had accent and was a bit hard to hear.,5
324700,25-JAN-12,24-JAN-12,Melvin,,en,97.127.58.38,dpneal@sympatico.ca,14717912,000000122793166,4,3,,4
324701,25-JAN-12,24-JAN-12,Kali,,en,64.231.148.157,percy_hm@sympatico.ca,14724810,000000122796581,1,2,"I couldn't hear the person on the other end, and when I asked what is the total amount on my bill I never received an answer. Sneaky business.  I was looking into getting bell TV but after many incidents of poor customer service I really rather not. ",1
324702,25-JAN-12,24-JAN-12,Justin,,en,199.212.27.245,emilyprowse@bell.net,14718216,000000122801558,5,5,this agent did a very good job. He addressed my issues and concerns appropriately and treated my like i was a valued customer. Gave me all the details i need and informed me about offered that were appropriate for me.,5
324703,25-JAN-12,24-JAN-12,Zishan,,en,184.144.84.69,jocelyn.kealey@bell.net,14720972,000000122804574,1,1,"Please check my timing. I thought these surveys were in the order of my calls last night. I will complete the third and last one after this. The first two agents, including this one, were hopeless. They didn't understand that my email, not my internet was down. They seemed to be consulting manuals and I was put on hold with both of them. I was very frustrated - I admit that. One of them, either the first call or this one, wanted control of my computer. I was concerned about this but finally agreed in order to get my email system (outlook) back. He played around with it, not knowing what he was doing, he seemed to be consulting a manual, my mouse wouldn't work and he kept telling me to use it, I kept saying it was frozen, he kept saying to use it. THEN, he asked if I was using a laptap, which I was. He said, see where the keys are? Look at the little pad under that and try that. I had just told him several times that I am wireless and that I WAS USING THE LITTLE PAD UNDER THE KEYS. I also want assurance re the safety of my privacy - he used several codes to get in but none would work. Finaly, one did and he got control of my computer, he did his thing, which was at least get my mouse back, then we hung up. But he did not get out of my computer. I kept seeing two BELL logos at the bottom of my screen where he was using control. I closed them myself, but was not happy nor do I fell my privacy is safe. Is this standard? Does the customer have to do the disconnecting?",2
324704,25-JAN-12,24-JAN-12,Farah,,en,50.101.142.56,dejdwilliams@sympatico.ca,14717530,000000122785184,5,5,,5
324705,25-JAN-12,24-JAN-12,Anne,,en,184.148.186.51,dempdan@sympatico.ca,14717546,000000122793459,3,4,"Anne was able to tell me how to access the wireless system for a borrowed laptop that I recently got, and gave me the appropriate password, etc.  She should have asked me if I had any other products which used the wireless system.  After we completed our call, I went to my regular computer, and was unable to print.  My printer was no longer hooked up to the wireless.  What a mess -- it took me another 2 hours to straighten it out through Dell.   ",3
324706,25-JAN-12,24-JAN-12,Zishan,,en,184.151.63.163,msrochon@sympatico.ca,14723950,000000122804692,2,2,"Individual was very difficult to understand. Indicated that there is a charge to replace modem
But couldn't explain true cost",2
324707,25-JAN-12,22-JAN-12,Sharmila,,en,184.144.2.3,thehornecks@sympatico.ca,14704890,000000122748773,5,5,n/a,5
324708,25-JAN-12,24-JAN-12,Houcem,,fr,67.70.115.73,yves_louis@bell.net,14728764,000000122806678,4,5,"Les détails de l'intervention, par courrier électronique.",4
324709,25-JAN-12,24-JAN-12,Seshadri,,en,65.93.88.120,judy5@sympatico.ca,14721258,000000122803297,5,5,,5
324710,25-JAN-12,24-JAN-12,Gilberto Jose,,en,65.92.145.185,aawadia@sympatico.ca,14714372,000000122808032,5,4,,4
324711,26-JAN-12,25-JAN-12,Suraj,,en,64.231.7.176,mikedunn@sympatico.ca,14738010,000000122817488,5,5,not turned off my internet service before the requested date in the first place,4
324712,26-JAN-12,25-JAN-12,Adam,,en,69.156.91.36,stephen026@sympatico.ca,14741160,000000122824663,2,2,"When you tell some one that certain things will happen at a certain time you should keep to that if there are any changes you should notify the person by phone or e mail also when some one orders something and something is being shipped by purolater you should e mail the customer with the details eg. Tracking number and date of delivery
",4
324713,26-JAN-12,25-JAN-12,Ahlem,,fr,76.69.180.202,tia.r@sympatico.ca,14741694,000000122813535,3,1,"réparation reportée, on aurait pu agir autrement",4
324714,26-JAN-12,25-JAN-12,Ahmed,,en,70.30.135.89,john.s.nichol@bell.net,14735464,000000122809281,4,4,,5
324715,26-JAN-12,25-JAN-12,Amine,,fr,74.14.188.163,mhinds@sympatico.ca,14737882,000000122814578,5,5,,5
324716,26-JAN-12,25-JAN-12,Dhanasekar,,en,206.47.249.247,rogersafarian@sympatico.ca,14740076,000000122828186,,,,
324717,26-JAN-12,25-JAN-12,Patrick,,fr,174.93.188.226,boutch.b@sympatico.ca,14730688,000000122810453,5,4,,5
324718,26-JAN-12,25-JAN-12,Anis,,fr,70.53.208.217,stephane.cote@bell.net,14741146,000000122825702,5,5,,5
324719,26-JAN-12,25-JAN-12,Aqeel,,en,70.29.92.182,rebeaulieu@sympatico.ca,14739680,000000122832702,3,2,"The support person did not speak well enough in english to be properly understood. I had to have him repeat several times and even then, I had to guess a good portion of what he was telling me.  I also do not think that the solution he proposed was the correct one. He suggested replacing the power supply to the modem but a few hours later the system started to work again without any change in hardware. I suspect that the problem I was having was due to one at the Bell office that was still ongoing from the morning.",3
324720,26-JAN-12,25-JAN-12,Madhu,,en,69.49.46.47,mark.sauder@sympatico.ca,14737450,000000122810402,5,4,,5
324721,26-JAN-12,25-JAN-12,Krishidhar,,en,174.93.85.125,fritsche@sympatico.ca,14733368,000000122816307,5,5,"People with hearing difficulties such as myeslf must be able to not only hear the voice of the speaker BUT UNDERSTAND what is being said . Therefore ,a person speaking quickly ,with an accent ,with insufficient volume ,makes understanding difficult . All hearing aids are not always adequate nor satisfactory ,as is the case with me . Y The Technical Support person understood my problem spoke slowly ,clearly and while an accent was discernable it was muted enough during the enunciation when the instruction  was delivered slowly .  ",5
324722,26-JAN-12,18-JAN-12,Alex,,en,76.65.141.163,walter.townley@sympatico.ca,14659962,000000122658662,2,2,"when a request for the call be transfered to North American rep pls do so, was given phone nbr for Dell",2
324723,26-JAN-12,25-JAN-12,Latregan,,fr,69.156.75.183,perron.bezeau@sympatico.ca,14739116,000000122821432,4,4,,5
325211,25-JAN-12,24-JAN-12,Elijah,,en,209.105.201.115,marlfal@sympatico.ca,14723100,000000122806446,1,1,i have a new computer an IMac which I tried to hook up. That technician really tried...Perhaps My modem is old since I have had a modem since 1997. I want my home computer to work. It worked fine at Future shop and now it will cost $100 more to get it fixed. ,2
325212,25-JAN-12,21-JAN-12,Sihem,,fr,70.24.183.122,creationsllm@sympatico.ca,14689056,000000122723251,5,5,"Rien de plus, le tout s'est très bien déroulé, 
Sihem a été très professionnel.",5
325213,25-JAN-12,24-JAN-12,Lobna,,fr,67.68.172.197,agodmaire@sympatico.ca,14714556,000000122782492,5,5,AU NIVEAU DES CONSEILLIERS TRÈS BIEN MAIS JE N'AI PAS RÉUSSI À CRÉER OU ACCÉDER À MON COMPTE SUR LE NET IL Y AVAIT UN PROBLÈME TECHNIQUE,3
325214,25-JAN-12,24-JAN-12,Carole,,en,184.144.70.66,jpg707@bell.net,14721174,000000122782774,5,5,Nothing to improve on. Service was excellent.,5
325215,25-JAN-12,24-JAN-12,Aaron,,en,70.24.106.152,cindy-lou@bell.net,14716674,000000122801488,4,3,Apply my additional Usage allowance back to the beginning of the billing period (i only became aware of the overage upon receipt of the bill and called immediately).,4
325216,25-JAN-12,24-JAN-12,Meriem,,fr,67.68.146.193,jos.larouche@sympatico.ca,14721126,000000122782735,1,1,Envoyer un technicien qui aurait résolue le problème la première  fois et peut-être renvoyer quelqu'un au deuxième appel le 11 janvier  . Appel qui m'avait encore pris une demi-heure de mon temps . Et finalement lorsque j'ai rappeler ce matin ne pas me dire que vous n'aviez pas de dossier pour ce numéro de téléphone!!!,1
325217,25-JAN-12,15-JAN-12,Shakeel,,en,70.49.247.72,gerald.ruygrok@bell.net,14614676,000000122581284,5,4,,4
325218,25-JAN-12,24-JAN-12,Celina,,en,70.50.222.61,d.hourie@sympatico.ca,14717038,000000122793312,4,4,,5
325219,25-JAN-12,24-JAN-12,Mehdi,,fr,65.92.217.238,oueldo@sympatico.ca,14724454,000000122804285,5,4,,4
325220,25-JAN-12,24-JAN-12,Walid,,fr,65.92.217.238,oueldo@sympatico.ca,14724456,000000122804092,5,4,,5
325221,25-JAN-12,23-JAN-12,Elsy,,en,70.48.240.127,cmcmillan83@bell.net,14707096,000000122753783,2,2,"1st call - Jan. 23
2nd call - Jan. 24
3rd call - Jan. 25  finally a repairman
What could you have done better?????
Repairman was great, when he was finally given the call.",3
325222,26-JAN-12,15-DEC-11,Ibtissem,,fr,207.61.255.154,ctanguay2@sympatico.ca,14258806,000000121908377,1,1,Être à l'écoute du client plutôt que de simplement avoir un discours corporatif,1
325223,26-JAN-12,25-JAN-12,Kota,,en,65.95.225.148,dgewud@sympatico.ca,14732312,000000122812150,4,2,Your reps are putting orders in regarding my problem but the problem is not resolved in over 2 weeks!,4
325224,26-JAN-12,25-JAN-12,Andrea,,en,216.218.29.183,nwillet@sympatico.ca,14738678,000000122820477,5,5,,5
325225,26-JAN-12,25-JAN-12,Mohamed,,fr,65.92.36.250,atourigny54@bell.net,14730104,000000122814055,5,,,4
325226,26-JAN-12,25-JAN-12,Sowmya,,en,184.145.72.242,douglas.hammond@sympatico.ca,14732552,000000122828259,5,5,"Right off hand, I don't think there was
any one thing you could have done better
to improve my recent experience.",5
325227,26-JAN-12,25-JAN-12,Mohammed Wasay,,en,70.51.122.90,louisa.key@sympatico.ca,14736860,000000122832468,1,1,the person on the call was hard to understand and had no knowledge of email settings,2
325228,26-JAN-12,25-JAN-12,Gloria,,en,70.24.109.14,jhfitz@sympatico.ca,14735162,000000122824399,5,5,nothing2q,3
325229,26-JAN-12,25-JAN-12,Krishnan,,en,70.48.254.129,deb.butch@sympatico.ca,14732112,000000122821513,2,2,"Returned call as agent said he would do at 11:00 am. today, Jan.26, 2012, which is a problem whithin the whole organization of Bell including your Executive Offices. Complaints concerns go unresolved due to a lack of respect for the customers on Bell's end in my opinion!!!! We have repeatedly requested a call back from various departments...not received them including the Executive Office & our issues to date are still unresolved & in my opinion probably will never get resolved due to the lack of respect, care Bell has for it's customers.Agents for the most part are rude, arrogant, disrespectful, hangup on you, refuse to give their names, refuse to transfer you, transfer you to areas that do not relate to your complaint. Agents give you incorrect information, do not record their calls to you. Example: I had 1 agent call me repeatedly for 10 minutes straight & when I called to complain there wasn't a record of the call. Recently the same type of thing occured an agent called, 2hrs. later another agent called & I was told there wasn't a record of the 1st. call. Either that was untrue or the agent didn't record him making the call, I do have the agents name & ID # to confirm the call was placed.This is an ongoing problem within Bell & customers DO NOT have to tolerate such treatment.Most recently I requested to speak to Bell's Ombudsman was given a # asked the agent if this was indeed the # for Bell's Ombudsman's office, told yes & it was not & this happened twice by 2 seperate agents. Agents with whom you cannot understand refusing to transfer you to someone you can understand, agents that do not understand what you are trying to explain to them because of in my opinion a language barrier, quite frustrating when your the customer. Once again I am requesting a call back from the executive office preferably from you yourself Mr. Watson!! Date of request & complaints January 26, 2012.  ",1
325230,26-JAN-12,25-JAN-12,Cecile,,en,74.14.220.126,guy.woolhead@sympatico.ca,14734034,000000122826491,1,1,"I could hardly understand her and she was hard to hear.   I only called in to inform you that the problem had been resolved at my end.  She wanted all kinds of information and insisted on me providing it.   It was dinner hour and I was not going to run up and down the stairs just to give her information that you already have.    Robotic service.
I will not recommend Bell to any of my friends or anyone else.   We have had nothing but problems on a regular basis.",1
325231,26-JAN-12,21-JAN-12,Houda,,fr,74.12.161.116,lise_arseneault@bell.net,14692648,000000122730709,5,4,,5
325232,27-JAN-12,26-JAN-12,Selene,,en,67.70.71.65,leggplan@sympatico.ca,14750194,000000122838772,3,4,"My first call was on Jan 24, 2012 about 3.10pm to complain about an undated Bell letter advising me that since I had cancelled my internet service to return the modem. Your tracking # 4661 0015 1232 6636.
I had trouble understanding your first employee[her] and asked to be called back. That evening I was called back and advised that I had not cancelled my internet service...it was a mistake of some sort--again trouble understanding your so-called service employee. But he did mention some sort of discount. I asked him to confirm all this by e-mail.
Since I had not received an e-mail confirmation by Jan26th I called again @ around 11.00am local time and finally got someone who spoke reasonable English. She confirmed the previous comments and actually e-mailed the confirmation while we were on the phone.",3
325233,27-JAN-12,26-JAN-12,Sondes,,fr,65.92.221.198,huka@sympatico.ca,14748202,000000122845735,5,4,,4
323621,24-JAN-12,23-JAN-12,Dawood,,en,174.94.20.10,bomarhi@sympatico.ca,14706520,000000122767693,5,5,It was all fine,5
323622,24-JAN-12,23-JAN-12,Celina,,en,174.92.83.217,aj.dietrich@sympatico.ca,14705850,000000122767861,4,4,I made a complaint in regards to this problem over a year ago and was given every excuse under the sun as to why my system was slow. It was to the point of cancelling all of my Bells services. ,3
323623,24-JAN-12,20-JAN-12,Abdulkarim,,en,209.91.177.31,mbruckert@sympatico.ca,14682150,000000122715075,4,4,The mistake at your end regarding the internet not working while on the phone should not have happened to bengin with.,
323624,24-JAN-12,23-JAN-12,Snehalatha,,en,70.54.17.183,smiljas@sympatico.ca,14712928,000000122768376,5,5,I was very pleased with this experience.,5
323625,24-JAN-12,23-JAN-12,Jay,,en,159.33.10.92,kelly.galbraith@sympatico.ca,14709764,000000122768178,1,1,"This is the third time I have called in 3 weeks.  My speed is 1.7.  You ads promise much more.  I am paying for better service but you are not delivering.  You say I live 5 km from your 'head quarters'.  For gosh sake I live in Toronto, within walking distance of the subway - Canada's largest city and you can't deliver better connection than this?  It is shameful actually and this slow speed is causing me to lose work as I freelance so what are YOU going to do to fix it?  Besides tell me nothing you can do?",1
323626,24-JAN-12,23-JAN-12,Ashley,,en,174.91.83.84,astermed@sympatico.ca,14706166,000000122763737,5,4,giving me more dicount,5
323627,24-JAN-12,23-JAN-12,Lotfi,,en,184.145.116.214,brian.leclerc@sympatico.ca,14706572,000000122768026,5,4,,5
323628,24-JAN-12,23-JAN-12,Dorsaf,,fr,174.93.222.96,rosa.fam@sympatico.ca,14712398,000000122766441,5,5,,4
323629,24-JAN-12,23-JAN-12,Andrew,,en,74.15.253.1,stormine@sympatico.ca,14713106,000000122754896,5,5,If you had a means of getting back to the original technician when the call was cut off. Lisa started the rememdy and then we got cut off. She did phone back later to see if things had been resolved. Unfortunately when I attempted to contact her I was on hold for LONG minutes and had to hang up.,4
323630,24-JAN-12,23-JAN-12,Med Amine,,fr,174.91.243.21,mimor67@sympatico.ca,14711058,000000122758942,5,5,non,5
323631,24-JAN-12,23-JAN-12,Jessa,,en,70.31.57.47,lori_sullivan@sympatico.ca,14710260,000000122768318,4,4,"Jessa was very helpful. I won't know if the issue is resolved until the next billing cycle. 
I am disappointed with Bell yet again. I was told no modem rental or extra fees when installing our new internet, yet when the bill came, I was charged a one-time rental fee of $49.95. This is why I took all my Bell services away 9 years ago. Appears the problems still have not been corrected! We were interested in Bell TV as well, waited to see how the billing went with the internet, to make a deceision. Was called and offered a promo for TV, but when I asked for pricing details in a confirmation, Bell would not provide. So, I cancelled the installation. We have had problems with Bell with billing in the past, so will not take any services unless I have it in writing. Bell's refusal to provide these necessary details confirms my hesitation to add more services. I have also informed many others of Bell's policies. I believe Bell takes advantage of customers. Many people do not ask for these details, and get bills much higher than what was promised. Unless the customer has the pricing in writing, Bell does not honour the original agreement. Very disappointed! ",1
323632,24-JAN-12,14-JAN-12,Houssemeddine,,fr,24.153.96.124,r.mcnicoll@sympatico.ca,14609422,000000122572070,1,1,Écoutez mon problème ,1
323633,24-JAN-12,23-JAN-12,Patrick,,en,216.129.222.2,bkhughes@sympatico.ca,14706442,000000122759529,5,5,"He's great so other than sending me chocolates, nothing I can think of.",5
323634,24-JAN-12,23-JAN-12,Salvador,,en,70.48.236.131,flyer37@sympatico.ca,14708066,000000122760386,5,5,Have the person speak better English ,5
323635,27-JAN-12,24-JAN-12,Bernard,,en,74.14.107.97,davidglad@sympatico.ca,14717360,000000122797434,4,3,It was a difficult problem but it took a few calls but it was finally  resolved.  Everyone tried their best.,5
323636,27-JAN-12,26-JAN-12,Susy,,en,70.30.33.118,pwalsh@sympatico.ca,14753084,000000122855406,3,4,Really can't say off hand all she did is redirect me to a different dept. after I was redirected to her from other dept.,3
323637,27-JAN-12,17-JAN-12,John,,en,70.49.18.132,wdukes@sympatico.ca,14646350,000000122626308,4,4,I am Satisfied ,5
323638,27-JAN-12,26-JAN-12,Anne,,en,69.159.63.89,brendasteve@sympatico.ca,14744440,000000122834891,5,4,,
323639,27-JAN-12,26-JAN-12,Melvin,,en,65.93.90.196,hmas@bell.net,14748112,000000122843660,5,5,Nothing,5
323640,27-JAN-12,26-JAN-12,Brendan,,en,70.30.24.172,libdefilippis@sympatico.ca,14750262,000000122844419,5,5,,5
323641,27-JAN-12,26-JAN-12,Khalil,,en,70.53.140.39,roland.bois@sympatico.ca,14753812,000000122847221,5,5,"Nothing.  I am completely satisfied.
Thank you for your excellent service.",5
323642,27-JAN-12,26-JAN-12,Ben Bourouba,,fr,70.26.210.95,stephane.rodrigue@sympatico.ca,14754776,000000122837269,5,5,,4
323643,27-JAN-12,26-JAN-12,Lohith,,en,76.64.127.60,ba.dupuis@sympatico.ca,14743926,000000122838611,4,4,,5
323644,27-JAN-12,26-JAN-12,Jacques,,fr,76.69.1.37,m.badiere@sympatico.ca,14750696,000000122834937,5,5,Ne pas attendre trop longtemps avant qu'un technicien soit disponible.,5
323645,27-JAN-12,26-JAN-12,Juan,,en,70.26.37.179,troubles_child@sympatico.ca,14755446,000000122845719,3,4,Better informed people on your call desk. They were good but it took them considerable time to test the line and they were sure it was my equipment that was faulty. The technician that came out to my house was fantastic and found several problems with the older wiring in Bell's equipment and the building.,4
323646,27-JAN-12,26-JAN-12,Pradheep Kumaar,,en,76.65.187.10,polej@bell.net,14752978,000000122848525,5,4,nothing,5
323647,27-JAN-12,17-JAN-12,Gaudenz,,en,64.231.215.137,rudy.v@sympatico.ca,14644236,000000122622065,2,1,we have the Speesstream 4200 which is outdated we like to get the newer one but you can not mail it like you did before. Why the change???,3
323648,27-JAN-12,26-JAN-12,David,,en,184.151.127.162,gletang2@sympatico.ca,14747554,000000122845972,1,3,got the right person for me to talk to in the first place instead of all the runaround,1
323649,27-JAN-12,26-JAN-12,Nicole,,en,70.27.169.93,udder@sympatico.ca,14755498,000000122839723,5,5,,5
323650,27-JAN-12,13-JAN-12,Rahma,,fr,69.156.75.164,blanchet_richard@sympatico.ca,14590766,000000122534619,4,5,"Rien puisque mes attentes ont été comblées

Merci",4
323651,27-JAN-12,25-JAN-12,Suraj,,en,70.54.2.127,family4nuts@bell.net,14733073,000000122827530,5,4,,3
323652,27-JAN-12,25-JAN-12,Nelson,,en,65.95.223.234,allan.griesdorf2@sympatico.ca,14729654,000000122833029,5,5,No suggestions,5
323653,27-JAN-12,26-JAN-12,Dorsaf,,fr,65.93.0.30,colibri1@bell.net,14745282,000000122841219,5,5,rien,5
323654,27-JAN-12,26-JAN-12,Ruth,,fr,174.94.85.35,francis.di@sympatico.ca,14747044,000000122847983,4,4,,5
323655,27-JAN-12,26-JAN-12,Deepika,,fr,174.94.85.35,francis.di@sympatico.ca,14747046,000000122848928,4,4,,5
324176,25-JAN-12,24-JAN-12,Manoj Sandra,,en,184.144.84.69,jocelyn.kealey@bell.net,14720974,000000122805560,1,1,"I am really unhappy with Bell. I left cogeco for you and regreat this - deeply. The only great guy was the second fellow who came to install the TV. He as respectful and seemed to know what he was doing. Although, the TVs keep blacking out for a few seconds ALL THE TIME. Re the internet. this guy was worst of all. He then wanted control of my computer as well - after just saying that only one person was allowed the coce. The previous guy gave me at least 4 codes. I refused, he went on and on about nothing that was helpful so I ended the call. I had asked if it was possible that I was inadvertently working offline. He didn't seem to to understand. We ended the call. I called my daughter's friend as I am new with Bell, new at this address and am using a new commputer and and new outlook. I couldn't get her so tried myself and went into the HELP SECTION of outlook as my email was not saying that I was working offline. Go figure. I finally was able to get myself back online and received two emails this morning. I will try sending a few and see what happens. I am literlly afraid to use any of your techs again. Where are they trained, anyway? I'll be the first one to give credit where it's due. That is certainly not with any of hte 3 techs I used. Is there not another way - please don't say the ""chat line"" - that's worse.",2
324177,25-JAN-12,24-JAN-12,Med nejib,,fr,70.30.202.132,etienne.r@sympatico.ca,14718306,000000122793611,3,1,mon probleme n'est pas réglé tous mes dossiers se trouve dans la corbeille je ne sais pas comment les transféres dana leur emplacement respectif je dois appeller un technicien,5
324178,25-JAN-12,24-JAN-12,Brett,,en,76.64.95.53,j.carruthers@sympatico.ca,14720120,000000122794722,5,5,"The billing summery sent to me after the phone conversation by email could have been easier to understand. It would be nice to have a before and after explanation of the changes
I must commend Brett for being the best representative from Bell that I have ever delt with!
I was very happy and satisfied!",5
324179,25-JAN-12,24-JAN-12,Justin,,en,70.26.27.76,almarlene.ward@sympatico.ca,14714758,000000122788691,5,4,"Nothing at the minute, lets see how long it takes to make all the changes in billing and install the new faster service. ",4
324180,25-JAN-12,24-JAN-12,Hector,,en,184.148.186.51,dempdan@sympatico.ca,14717548,000000122796688,3,2,"After a previous call to your representative, I discovered that my printer was no longer hooked up to the wireless system.  It had been reconfigured by Bell to accommodate a laptop and now my printer would not work.  When I called Bell to resolve the problem, Hector basically told me that he couldn't do a thing to help me and now I had to contact the manufacturer -- Dell.  I did this and the problem was resolved after another 2 hours on the phone! It doesn't seem right that Bell created the problem for me but Dell had to solve it.  You should make sure that when you reconfigure the wireless system, that you make sure the client understands that any other product (i.e. printer) will be affected. ",3
324181,25-JAN-12,23-JAN-12,Chenrup,,en,70.48.74.233,johnwakeman1@sympatico.ca,14709470,000000122765504,5,5,"every thing the operator done on the phone was great, the great help on the internet chat line was fantastic, you all have my thanks, and god bless you all.",5
324182,25-JAN-12,20-JAN-12,Rebeca,,fr,76.67.156.252,mishka7@sympatico.ca,14682602,000000122712016,4,5,,5
324183,25-JAN-12,24-JAN-12,Walim,,fr,174.93.232.5,mado.leo@sympatico.ca,14722774,000000122789685,4,4,,4
324184,25-JAN-12,24-JAN-12,Chiraz,,fr,174.92.156.225,maly2@sympatico.ca,14722824,000000122785820,5,5,,4
324185,25-JAN-12,24-JAN-12,Patricia,,en,74.15.0.166,jepe@sympatico.ca,14720670,000000122795431,4,4,,4
324186,26-JAN-12,21-JAN-12,Hajer,,fr,70.51.196.131,valerie.marcellin@sympatico.ca,14696598,000000122724342,5,5,,5
324187,26-JAN-12,20-JAN-12,Hechmi,,fr,69.157.136.40,gauthieryanick@sympatico.ca,14678256,000000122717490,5,1,j'attends le 30 janvier pour voir si la solution que vous allez faire va régler le problème,4
324188,26-JAN-12,25-JAN-12,Andrew,,en,174.89.132.186,jruggaber@sympatico.ca,14735624,000000122813787,1,1,If you're going to discontinue a service have something comparable to replace it with. ,1
324189,26-JAN-12,25-JAN-12,Akrem,,fr,64.228.84.166,normand.despars@sympatico.ca,14738624,000000122830189,5,5,,5
324190,26-JAN-12,25-JAN-12,Yahia Isameddine,,fr,64.228.84.166,normand.despars@sympatico.ca,14738626,000000122826160,4,4,,5
324191,26-JAN-12,25-JAN-12,Ivan,,en,76.65.27.122,billchoi@sympatico.ca,14730504,000000122820565,5,5,"Hello, i have been using sympatico for many years; and have called in for many reasons, yesterday's call taker was, professional, efficient, curtious and friendly.  I have already mentioned my call experince to non bell users.   Once again thank you.  ",5
324192,26-JAN-12,26-JAN-12,Gloria,,en,70.26.86.131,mixflow@sympatico.ca,14738080,000000122833509,5,5,"Provide a better problem description. There was a password issue, the system did not indicate the problem could be resolved by customer (no clue there the account is locked, just ""a wrong ID/Password"" combination. ",4
324193,26-JAN-12,25-JAN-12,Iris,,en,70.50.52.91,creige.caimbeul@sympatico.ca,14731698,000000122810379,4,4,,4
324194,26-JAN-12,25-JAN-12,Sudheer,,en,184.146.159.202,murray1@sympatico.ca,14738366,000000122822790,4,5,,5
324195,26-JAN-12,25-JAN-12,Loyda,,en,204.101.237.139,compuscan@sympatico.ca,14731617,000000122829491,1,1,Nobody showed up tired of calling and getting assurance and lies from bell Índia cant run my business properly using bell no internet for a week suppose to hear something this morning but lost confidence in bell,1
324196,26-JAN-12,25-JAN-12,Ghislain,,en,207.164.79.86,mcdlutz@sympatico.ca,14737730,000000122819408,5,4,Should have best prices available all the time. Not having to call and go to loyalty department. ,3
324197,26-JAN-12,25-JAN-12,Iris,,en,184.147.0.122,brent_499@sympatico.ca,14730734,000000122815938,5,5,Nothing. All was well.,5
324198,26-JAN-12,25-JAN-12,Jacqueline,,en,74.12.144.47,schultederne@sympatico.ca,14740614,000000122816883,5,5,"Absolutely nothing!  She was extremely pleasant, knowledgeble and solved my problem.",5
324199,26-JAN-12,25-JAN-12,Afroze,,en,209.226.190.181,satrudeau@sympatico.ca,14740578,000000122811734,3,3,"I would like to speak to someone who speaks clear english so I wouldn't have to have them repeat everything many times.  Also to have them speak a little slower.  Half the time I didn't know what he was saying. It would be nice to speak to an english canadian for a change instead of someone on the other side of the world.  When I asked to speak to someone who could speak clear english, I was told that they wasn't any call-centre in Canada.  What's with that?  I am not complaining about the representative, Afroze, but when I call for help I expect to get help from someone I can clearly understand and not have to them repeat themselves 4 or 5 times before I get it.  Thank you for your time.  ",2
324724,25-JAN-12,24-JAN-12,Alejandro,,en,174.88.26.65,tonygittens@bell.net,14727880,000000122798590,2,1,"Your customer care and support services are too inconsistent and should be standardize. I have used these services in the past and they have been very helpful but my last few experinences with your tech services  have been very fustrating and not helpful at all. I had to use an outside source to resolve my issue which  in the end cost me money time an lost orders. Also, I learned that my initial issue was made even worst by the your technican in his attempt to fix my problem.  ",2
324725,25-JAN-12,24-JAN-12,Cesar,,en,67.216.181.5,maryann_4@sympatico.ca,14723172,000000122807968,4,4,,4
324726,25-JAN-12,24-JAN-12,Diego,,en,69.158.4.58,jltyrrell@sympatico.ca,14720896,000000122801159,4,4,,5
324727,25-JAN-12,21-JAN-12,Amine,,fr,174.88.190.227,sunnygilles@sympatico.ca,14696086,000000122736733,5,5,rien,5
324728,25-JAN-12,24-JAN-12,Kathy,,en,174.95.136.60,emilies@bell.net,14718210,000000122796180,5,4,,5
324729,25-JAN-12,24-JAN-12,Jeanette,,fr,174.93.227.33,pa.poissant@sympatico.ca,14724500,000000122795612,4,4,  pour le moment aucun commentaire  merçi ,3
324730,25-JAN-12,24-JAN-12,Shawn,,fr,76.65.158.210,monsieuralain@bell.net,14723844,000000122784744,5,5,"Tout a été parfait avec Anto.Cet employé a su réglé un problème qui durait depuis quelques jours à savoir des envois de courriels à répétition mais seulement à mes correspondants Vidéotron.Bref en investiguant la situation , Anto a diagnostiqué un problème avec mon Outlook.Je lui ai laissé les rennes de mon ordi à distance et Anto m'a réglé la situation en modifiant mon Outlook et mon mot de passe.Grâce à son professionnalisme et sa gentillesse, celui-ci m'a permis de retrouver les fonctions de l'internet.J'aimerais que mes remerciements lui soient transmis et je souhaite à Bell de le garder longtemps à son service. Merci encore Anto.
Alain Ménard , monsieuralain@bell.net ",5
324731,25-JAN-12,24-JAN-12,Sudheer,,en,70.54.69.112,gerald.wilson@sympatico.ca,14719028,000000122799005,3,4,Unaccented voices would speed things up.,
324732,25-JAN-12,27-DEC-11,Temsu,,en,174.91.0.116,c_ratelle@bell.net,14374508,000000122154671,3,3,,4
324733,25-JAN-12,24-JAN-12,Gopinath,,en,76.70.81.61,dennis.lahaie@sympatico.ca,14717592,000000122802564,4,2,Had poor phone connection & had trouble hearing & understanding the service man.,3
324734,25-JAN-12,24-JAN-12,Sana,,fr,70.24.237.116,liserioux14@bell.net,14722350,000000122785639,2,1,il mon transferer a micros of et eu mon dit daller sur le site.support.com  et je nai pas réussi a régler le probleme voila le service que jai recu,2
324735,25-JAN-12,24-JAN-12,Alisia,,en,184.146.70.73,paul.greck@sympatico.ca,14724678,000000122789241,5,2,cheaper rate for internet,3
324736,25-JAN-12,24-JAN-12,Pascal,,en,174.89.137.38,rmilla@sympatico.ca,14725826,000000122793064,4,4,,4
324737,25-JAN-12,24-JAN-12,Carolina,,en,67.68.34.183,pammer@bell.net,14724528,000000122802074,5,5,,5
324738,25-JAN-12,24-JAN-12,Marouen,,fr,69.156.74.192,dion.emilien@sympatico.ca,14717724,000000122788604,4,4,,4
324739,25-JAN-12,24-JAN-12,Denise,,en,70.27.65.251,s-d.day@sympatico.ca,14726209,000000122789940,5,4,,4
324740,25-JAN-12,24-JAN-12,Murali,,en,70.27.180.24,BrianAFagan@sympatico.ca,14714052,000000122787946,5,5,Not rearranged my Outlook settings. I liked it the way I had it.,5
324741,25-JAN-12,24-JAN-12,Estephania,,en,184.145.86.97,rickcadieux@sympatico.ca,14725722,000000122799195,5,5,,5
324742,25-JAN-12,24-JAN-12,Alvaro,,en,69.158.141.201,mjwebster@sympatico.ca,14723726,000000122804953,5,5,It's all good...,5
324743,25-JAN-12,20-JAN-12,Angel,,en,66.78.104.93,brenda79@sympatico.ca,14675560,000000122704783,5,5,Nothing the lady was extremely helpfull and informative.,5
324744,25-JAN-12,24-JAN-12,Adnen,,fr,76.65.80.224,noella.lafreniere@sympatico.ca,14724242,000000122800149,,5,Vous auriez pu effacer les messages bloqués parce que moi je les avais effacés Cela m'aurait epargné le prix chargé par le technicien,3
324745,25-JAN-12,24-JAN-12,Gopi,,en,174.91.120.56,doris.estie@sympatico.ca,14717876,000000122790880,5,4,,5
324746,25-JAN-12,24-JAN-12,Tess,,en,24.109.67.129,theresa.tanner@bell.net,14727696,000000122786047,4,4,,1
324747,25-JAN-12,24-JAN-12,Houcine,,fr,71.196.116.241,janlou63@sympatico.ca,14720370,000000122789470,5,5,,4
324748,25-JAN-12,24-JAN-12,Adnan,,en,74.198.10.74,aosman@bell.net,14715076,000000122789945,3,2,Issue immediate credit for internet being down would be a start!,2
324749,25-JAN-12,24-JAN-12,Latregan,,fr,67.68.212.219,famalain@sympatico.ca,14718426,000000122796478,4,3,"en fait cétait MON DEUXIÈME APPEL ET LE PREMIER AGENT DONT LA LIGNE A COUPÉ M'A RECONTACTÉ LE SOIR, VERS 18:00.

¨Ça fait 2 lettres que je reçoit pour me demander d'envoyer un modem car vous croyez qu'un tech est venu pour la fibe et m'a remis un autre modem.  En fait, je n'ai jamais eu la visite d'un tech ni reçu un autre modem.  De plus, ma facture a été complètement mélangé à cause de ça.  Ça fait presque 1 an que je vous téléphone parce que ma facture n'est pas conforme.  À chaque fois, les téléphonistes me disent qu'ils ont tout arrangé et que le mois d'Après, ça va être ok mais ce n'est jamais le cas.  Donc, je suis toujours satisfaite de l'agent jusqu'à ce que je reçoive la facture suivante qui n'est toujours pas conforme.  Donc, pour améliorer le service, ce serait qu'enfin, tout soit conforme!!!",2
324750,25-JAN-12,24-JAN-12,Khmaies,,fr,67.68.212.219,famalain@sympatico.ca,14718428,000000122801823,5,,"en fait cétait MON troisième APPEL ET LE PREMIER AGENT DONT LA LIGNE A COUPÉ M'A RECONTACTÉ LE SOIR, VERS 18:00.

¨Ça fait 2 lettres que je reçoit pour me demander d'envoyer un modem car vous croyez qu'un tech est venu pour la fibe et m'a remis un autre modem.  En fait, je n'ai jamais eu la visite d'un tech ni reçu un autre modem.  De plus, ma facture a été complètement mélangé à cause de ça.  Ça fait presque 1 an que je vous téléphone parce que ma facture n'est pas conforme.  À chaque fois, les téléphonistes me disent qu'ils ont tout arrangé et que le mois d'Après, ça va être ok mais ce n'est jamais le cas.  Donc, je suis toujours satisfaite de l'agent jusqu'à ce que je reçoive la facture suivante qui n'est toujours pas conforme.  Donc, pour améliorer le service, ce serait qu'enfin, tout soit conforme!!!",2
324751,25-JAN-12,24-JAN-12,Maher,,en,8.7.228.252,danusia4@sympatico.ca,14717230,000000122791752,5,5,,5
324752,25-JAN-12,24-JAN-12,Melissa,,en,184.146.118.25,patandpenly.yeung@sympatico.ca,14724590,000000122799033,3,3,"Root cause of my internet problems was not well defined.  Although the attending technician tried to explain it to me, I remain doubtful why Bell Sympatico internet stopped working for a few hours. ",3
324753,25-JAN-12,24-JAN-12,Maher,,en,70.48.166.48,jrgrenier@sympatico.ca,14721188,000000122806422,5,5,Call sooner,5
324754,25-JAN-12,24-JAN-12,Mokhtar,,fr,70.55.120.45,angellerodrigue@sympatico.ca,14714964,000000122802437,4,4,"Avoir accès au représentant plus rapidement. Il a fait un bon travail.
Pour la réponse ci-dessous, c'est vos prix qui me feraient hésiter à recommander Bell et non votre service.",3
324755,25-JAN-12,24-JAN-12,Sudhakar,,en,65.95.143.247,sandra.conley@sympatico.ca,14726356,000000122799484,5,4,N/A,4
325234,26-JAN-12,25-JAN-12,Mahender,,en,69.156.2.114,gsidsworth@sympatico.ca,14733970,000000122828246,1,,Tell me what is going on,1
325235,26-JAN-12,25-JAN-12,Josh,,en,76.67.106.220,richardcrevier@sympatico.ca,14739816,000000122832084,,1,deal with my enquiry. not transfer me to a recorded message telling me to call back during office hours.,1
325236,26-JAN-12,25-JAN-12,Matthew,,en,67.71.38.158,ddbellamy@sympatico.ca,14732078,000000122822606,5,5,,4
325237,26-JAN-12,23-JAN-12,Farah,,en,174.91.49.112,vincent.chaignet@sympatico.ca,14713638,000000122757489,5,5,not made the billing error in the first place,4
325238,26-JAN-12,24-JAN-12,Xenia,,en,74.14.162.22,bflight@sympatico.ca,14715634,000000122807802,1,1,"follow the directions on the order and call me on my cell phone instead of calling me on the wrong number, where I was not answering, then closing the ticket.",2
325239,26-JAN-12,18-JAN-12,Juan,,en,76.68.102.100,randy.leclair@sympatico.ca,14657432,000000122660496,1,1,"Explain why I'm getting this survey. I never did call into to Bell that day for a thing, and I get an email saying I have a survey. Uhhh...hmm something's wrong with your system's. Fix them. I did however take precautions however afterwards and have since made my account more secure. Seriously Bell, get you're act together. ",2
325240,26-JAN-12,25-JAN-12,Gaudenz,,en,76.67.17.159,marjorie.lewis@sympatico.ca,14737440,000000122833007,5,4,,5
325241,26-JAN-12,26-JAN-12,Aquiles,,en,76.71.149.106,gveale@sympatico.ca,14734056,000000122833513,2,1,MAKE MY INTERNET CONNECTION RELIABLE 24 HOURS A DAY AGAIN - STOP THROTTLING THE NETWORK. IF NOT I WILL DROP YOUR SERVICE.,1
325242,26-JAN-12,25-JAN-12,Alisia,,en,184.147.41.187,dlnixon@sympatico.ca,14732420,000000122816933,4,4,Gave the package at a cheaper rate for 12 months for current users as well.,5
325243,27-JAN-12,25-JAN-12,Vijay,,en,70.30.54.112,jimlsmith@sympatico.ca,14735224,000000122813580,4,3,Advance notice and advice regarding internet usage,4
325244,27-JAN-12,25-JAN-12,Balaji,,en,70.24.155.219,vincent.dsouza@sympatico.ca,14742122,000000122824239,4,4,"My Computer crashed on Jan.5, 2012.I got it fixed the same day at MDG Scarborough.All Applications were wiped out by Virus.I got new one's installled by MDG for those that came with the Computer.I therefore needed back your Security Complete Solution, which was Free of Charge to me from 2008. At that time I had your E-mail of Dec. 19,08 with a Link to access the Security, Free of charge,as stated in the E-mail.It also showed no charge in my Bills.I sent two E-mails on Jan.23 & 25,2012 to Bell Canada Internet requesting for the Link.Remember, I had just lost the protection, I had not stopped it. 
When I did not receive any reply I phoned you on Jan.25,2012, and Mr. Balaji downloaded it for me.His service was great. However he believed there was a charge,which I disagreed to.I uderstand from your E-mail of Dec.19,08 that there is a charge for Personal Vault Service, which I did not receive at the time, and did not ask for now.Therefore there should be no change in my Billing.I wish to make it clear that I just accidentally lost the Protection, due to Virus, I did not stop it. ",5
325245,27-JAN-12,25-JAN-12,David,,fr,76.69.222.64,sandra.bodkin@sympatico.ca,14740506,000000122832887,4,4,Dans l'ensemble c'est toujours très bon.,4
325246,27-JAN-12,24-JAN-12,Sowjanya,,en,216.167.227.189,s.lusher@sympatico.ca,14726228,000000122802429,4,4,Fixed the problem the first time I called ...in December.  Or even the second time.,4
325247,27-JAN-12,26-JAN-12,Madhu,,en,69.158.93.116,2sushi@sympatico.ca,14742642,000000122841072,4,4,,3
325248,27-JAN-12,26-JAN-12,Daniel,,fr,174.92.244.16,cecile.charland@sympatico.ca,14744874,000000122837406,5,5,,5
325249,27-JAN-12,25-JAN-12,Edwin,,en,70.53.118.96,gallanp@sympatico.ca,14733500,000000122814290,4,4,,3
325250,27-JAN-12,25-JAN-12,Manel,,fr,67.68.174.23,jbeaulieu004@sympatico.ca,14734898,000000122811613,1,1,Je ne sais plus quoi faire....j ai un probleme internet de puis le debut decembre 2011...et apres multiples appels....j ai encore le meme probleme...Fait 2 fois que je remplis votre sondage et vous etres au courant de la situation et vous faites rien....Alors si vous voulez rien faire laissez moi tranquil avec vos sondages...et je magasine presentement pour un autre distributeur...Apres plus de 20 ans c est comme ca que BELL remercie c'est clients ????? Et j'ai recu une lettre cette semaine disant que j 'ai annule mon service et de vous envoyer mon décodeur....Je pense partir mais je n'ai encore rien fait...et suite a l'appel d'hier votre employee ne voit rien de la lettre dans mon dossier...Votre systeme fait vraiment pitie !!!!! J'aimerais beaucoup parler à quelqu'un de BELL...,1
325251,27-JAN-12,26-JAN-12,Abbey,,en,64.231.96.234,brian.scott2@sympatico.ca,14744468,000000122845473,4,4,,4
325252,27-JAN-12,26-JAN-12,Jose,,en,69.158.90.251,liz.g@sympatico.ca,14750396,000000122852608,5,3,make sure that all conversation is loud enough as some seniors are hard of hearing,5
325253,27-JAN-12,25-JAN-12,Melvin,,en,50.100.37.88,sseath@sympatico.ca,14741098,000000122811222,5,5,Nothing...great service.,5
325254,27-JAN-12,26-JAN-12,Will,,en,69.158.90.251,liz.g@sympatico.ca,14750398,000000122848087,4,4,,4
325255,27-JAN-12,25-JAN-12,Sumithra,,en,70.29.31.148,tyson.consult@sympatico.ca,14741940,000000122824750,5,5,,5
325256,27-JAN-12,23-JAN-12,Amine,,fr,174.92.236.163,marcel.manseau@sympatico.ca,14710582,000000122766645,5,5,"Conseiller très sympathique. Il a répondu à toutes mes demandes (internet) et a même résolu le problème avec la facture pour le téléphone, ce qui m'a évité de tout redire mon histoire.  Un grand merci.",5
325257,27-JAN-12,26-JAN-12,Gilberto Jose,,en,65.95.112.203,linda.mitchell@sympatico.ca,14750298,000000122854832,4,4,,4
325258,27-JAN-12,26-JAN-12,Besma,,fr,184.148.221.88,schneider2011@bell.net,14754216,000000122846010,5,5,"Rien, tout a été réglé à la perfection et Besma était gentille et efficace.",5
325259,27-JAN-12,25-JAN-12,Lila,,en,74.14.20.188,hackermann@sympatico.ca,14734088,000000122821277,4,4,"fee increases for any of your services, I would like to be informed by a letter. So i have a choice to except the increase or change it to diffrrent provider",4
325260,27-JAN-12,26-JAN-12,Tayssir,,fr,174.92.180.56,rrimstead@sympatico.ca,14753890,000000122839201,5,5,I think that rewards for customer loyalty should be available automatically for faithful and good clients. It seems wrong that we should have to consider changing companies or call to inquire yearly to earn the rewards. Some of us have very busy jobs and little time to call.,5
325261,27-JAN-12,23-JAN-12,Carole,,en,65.94.121.191,ml.coulombe@sympatico.ca,14711130,000000122767947,4,5,"What I really want to say is I learned that when I call and ask for french I get a Canadian, otherwise I get overseas and that is when I want to quit with Bell. The service with them is zero as soon as you ask a question other than standard info.",4
325262,27-JAN-12,12-JAN-12,Richard,,en,70.49.15.31,fluffyfin@sympatico.ca,14580122,000000122515088,5,4,,4
325263,27-JAN-12,26-JAN-12,Maher,,en,74.14.196.58,rbelanger5@sympatico.ca,14753310,000000122840340,5,5,,5
323656,27-JAN-12,26-JAN-12,Elsy,,en,74.15.47.108,bing24@bell.net,14744226,000000122852201,1,1,i can not understand why i can get a e mail from someone from a nother bell customer with more than ten attactments and then can not sent it to someone else Aad when we were done and the problem was not solve i said maybe i should look somewhere else foe internet all i was ask do you want to talk to disconect,3
323657,27-JAN-12,26-JAN-12,Pedro,,en,76.70.87.116,rosen.jerry@sympatico.ca,14753854,000000122843216,5,4,,5
323658,27-JAN-12,20-JAN-12,Tony,,en,74.15.36.13,lwhitely@bell.net,14681474,000000122698274,4,4,,4
323659,27-JAN-12,13-JAN-12,Nadim,,fr,184.145.179.222,ginettehamelin@sympatico.ca,14593666,000000122544879,5,5,"Il n'y a pas grand chose, tout était parfait.",5
323660,27-JAN-12,26-JAN-12,Lorraine,,en,70.31.40.150,meii@sympatico.ca,14751378,000000122834548,5,5,nothing,4
323661,27-JAN-12,26-JAN-12,Asma,,fr,65.93.157.76,abboud.nezam@sympatico.ca,14743010,000000122836926,2,5,Avec Melle ASMA seulement le service a ete satisfaint. ,3
323662,27-JAN-12,25-JAN-12,Abderrahmen,,fr,70.52.103.91,tony02demers@sympatico.ca,14741820,000000122825124,5,5,"continuer votre bon travail,mais aussi d'être capable de parler à quelqu'un la nuit si on a un problème ",5
323663,27-JAN-12,26-JAN-12,Ryan,,en,66.79.228.124,darrell.bates@sympatico.ca,14745664,000000122842130,1,1,Listen to what  the customer is asking for. It seems every phone call that is made a different answer is given. Why am I paying for services I do not have.  ,1
323664,27-JAN-12,25-JAN-12,Rocco,,en,174.91.70.232,chan614@sympatico.ca,14731232,000000122822576,4,4,"This phone call could be avoided if the communication on the billing system is more accurate, I did not have to call Bell for all the explanations - save time for me and for Bell so other customers can get thru the line faster.  

Last time when I renewed the contract, I was told the $ for the home phone and the $ for the internet, the rep Sardia was very efficient, detailed and experienced.  

The contract I renewed again this time, though I pay much less in total; I was not told about the break down. When I received the bill, I saw my home phone monthly charges have been increased; and the Anytime Block of Time which I do not really need that much according to my previous records. 

This might be your marketing strategy, but I am not impressed at all. I do not think Bell has to do this.  

I hope you would have a policy guideline to instruct your staff to follow when give out information in more details.

I believe if the prices are reasonable and balanced; most people would not switch as Bell is having very good home phone and internet services. 

Overall, your staff do a good job, especially the technical support.



   ",4
323665,27-JAN-12,26-JAN-12,Carlton,,en,70.27.85.145,halej@sympatico.ca,14747856,000000122848200,5,4,i had to re-order my modem.,4
323666,27-JAN-12,26-JAN-12,Mohamed Nasreddine,,fr,184.145.168.251,houde.leonce@bell.net,14748144,000000122845048,5,4,rien d'autre,5
323667,27-JAN-12,24-JAN-12,Cherine,,fr,69.156.141.45,monique003@sympatico.ca,14723836,000000122787123,3,3,pour commencer j'ai fait l'appel à 9:00 et il a duré jusqu'à 11:20  et je crois que la personne était en training. Elle etait très patiante car je suis malentendante mais je crois qu'elle apprenait en même temps que moi C'est beaucoup trop long car le client nous n'avons pas de head set.J'ai demandé des questions sur mon hotmail facebook eet le superviseur m'a dit que je doit m'adresser à Microsoft.Comme c'est là j'ai mon incrédimail et aussi et aussi mes messages sur mon hotmail.Je trouve celà difficile a gérer. TROP LONG,3
323668,27-JAN-12,24-JAN-12,Steve,,en,70.31.94.169,nuala.roe@sympatico.ca,14724330,000000122792072,5,5,,5
323669,27-JAN-12,26-JAN-12,Malek,,fr,70.55.113.174,christian012@sympatico.ca,14745070,000000122852311,5,5,,4
323670,25-JAN-12,24-JAN-12,Anis,,fr,70.54.165.170,sylche@sympatico.ca,14727362,000000122802519,3,4,Avoir un seul numéro pour vous rejoindre.  J'ai été transféré 3 fois avant d'avoir le bon service.,4
323671,28-JAN-12,27-JAN-12,Earl,,en,184.144.85.105,neil.martin@sympatico.ca,14766070,000000122869584,2,2,"You could have dealt with the issue entirely so I would not have to call back and wait for someone to finish the job.  Earl was good but it seems like your system does not allow him complete the job.  Also, I tried for 2 weeks to add the service myself on line but your system was down. ",2
323672,28-JAN-12,27-JAN-12,Grace,,en,184.147.16.137,mariod1@sympatico.ca,14764940,000000122882360,3,3,.,4
323673,28-JAN-12,27-JAN-12,Kota,,en,76.67.28.199,kimwally@sympatico.ca,14763488,000000122863263,2,,The language is really a problem. I know everyone needs a job but its hard to not to get frustrated when you have to ask someone to repeat themselves all the time. Why does this keep going on?,
323674,28-JAN-12,27-JAN-12,Mohammed,,en,76.68.105.129,taylorsandison@sympatico.ca,14769102,000000122876809,4,5,,4
323675,28-JAN-12,27-JAN-12,Mourad,,fr,174.93.228.5,luce.houde@sympatico.ca,14764328,000000122877441,5,5,"Tout a été comblé un technicien très aimable ,il ne faut pas juger Bell seulement sur un M.Mourad  merci",3
323676,28-JAN-12,27-JAN-12,Bismiya,,en,70.48.51.84,auprix@sympatico.ca,14757326,000000122861753,5,5,,5
323677,28-JAN-12,27-JAN-12,Sheng,,en,70.50.113.47,dorisingram@bell.net,14759716,000000122862283,5,5,,5
323678,28-JAN-12,27-JAN-12,Alfred,,en,70.27.16.179,t.prior@sympatico.ca,14769046,000000122883126,5,5,"Less ""on hold"" wait time.  Other than that, Alfred was very efficient and pleasant.  As a note and question, why does my internet connection CONSTANTLY get  disconnected / cut off ?  This happens often and at random during the day !  I should point out that I was promised by Bell to have a technician look at that over a year ago and even set an appointment. They never showed up !  Out of frustration, I have lived with the problem !  Note my response to your last question and does not reflect on Alfreds assistance.",2
323679,28-JAN-12,27-JAN-12,Mathew,,en,76.64.34.128,renrewh@sympatico.ca,14767354,000000122875450,5,5,"the internet brigs down too often since the new system was installed.
but this is definately the Fib system which bell has not perfected yet.
werner schwarz",5
323680,28-JAN-12,27-JAN-12,Luis,,en,70.50.34.224,mzollinger@sympatico.ca,14766022,000000122872735,5,5,Nothing,5
323681,28-JAN-12,27-JAN-12,Carolina,,en,76.65.9.58,george37@sympatico.ca,14760876,000000122883334,5,5,Carolina had to call second level support to test my modem and he determined that my modem needed to be replaced.  They couldn't have done a better job.,5
323682,28-JAN-12,27-JAN-12,Salwa,,fr,174.88.62.136,jocelyne_milette@bell.net,14762660,000000122868264,5,5,"merci pour le moment ca va comme ca
",5
323683,28-JAN-12,27-JAN-12,Charles,,en,174.95.127.189,heginbottom@bell.net,14761470,000000122875061,5,4,,5
323684,28-JAN-12,26-JAN-12,Krutthiga,,en,76.70.73.42,js-link@sympatico.ca,14749350,000000122854897,5,5,,5
323685,28-JAN-12,27-JAN-12,Shyam,,en,69.156.176.70,jclarkson8@sympatico.ca,14762248,000000122875442,5,5,,4
324200,25-JAN-12,23-JAN-12,Juan Carlos,,en,70.26.107.171,myriam.zagar@bell.net,14711320,000000122758055,5,5,Couldn't have done better. He was very patient with me till the problem was cleared up. I thank him very much.,5
324201,27-JAN-12,14-JAN-12,Mohamed Alaeddine,,fr,174.93.204.165,marie.gilles69@sympatico.ca,14607964,000000122570460,5,5,,4
324202,27-JAN-12,25-JAN-12,Alun,,en,70.27.43.150,rmingma@sympatico.ca,14739922,000000122824963,5,5,,5
324203,27-JAN-12,26-JAN-12,Cristian,,en,64.229.153.146,yajiv@bell.net,14755960,000000122841117,1,1,"can't get correct answers, each dept. is giving a different story, can't follow the accent of the speakers.your offers should be in writing as the cost and promises don't materialise. ",1
324204,27-JAN-12,23-JAN-12,Mohamed Abdelkader,,fr,69.156.63.120,pmurphy8@sympatico.ca,14711910,000000122764814,5,5,,5
324205,27-JAN-12,26-JAN-12,Abdul,,fr,76.69.191.171,robertsantandrea@bell.net,14753750,000000122857579,5,5,,5
324206,27-JAN-12,24-JAN-12,Isabelle,,fr,76.67.151.28,philpicard@sympatico.ca,14724932,000000122804793,2,,Executer ce que j'avais demander au premier appel. J'ai du rappeler pour faire corriger de nouveau le forfait,1
324207,27-JAN-12,27-DEC-11,Mike,,en,70.29.255.52,amiry@sympatico.ca,14373242,000000122145315,1,1,"One dept. has no conection to other. expect, to put you on hold, pass you to someone in another dept. problem not solve, squra one is the status.",
324208,27-JAN-12,26-JAN-12,Orlando,,en,70.50.219.84,sahstubbs@sympatico.ca,14754050,000000122844182,5,4,Nothing,4
324209,27-JAN-12,24-JAN-12,Flahi,,fr,184.144.231.123,dl_bigras@bell.net,14717770,000000122788574,2,2,"Je crois que l'agent qui m'a répondu n'a pas compris le sens de ma question. Suite au reportage sur la sécurité de notre internet qu'il y a eu à TVA lundi soir, je voulais savoir comment sécuriser mon système afin d'éviter que quelqu'un puisse se servir de mon signal internet à ses propres fins. Il n'a rien compris de mes propos et m'a fait une réponse qui n'a pas de sens, donc je ne sais toujours pas comment éviter que quelqu'un d'autre utilise mmon signal internet.",4
324210,27-JAN-12,25-JAN-12,Kira,,en,174.89.29.193,j3khawkins@sympatico.ca,14734636,000000122829199,5,4,it was excellent,5
324211,27-JAN-12,12-JAN-12,Henry,,en,69.158.89.157,michelle_nichols@sympatico.ca,14584708,000000122524801,1,1,"help with the problem rather than telling me to contact the computer company - I disconnected the cable from the router to the computer after the tech support person hung up, and everything worked again!!!!!!!!!!!!!!!",2
324212,27-JAN-12,26-JAN-12,Neha,,en,76.69.2.235,eddiehill@bell.net,14746460,000000122848131,3,1,Under confirmation number 6052546 my internet data was to be increased on Wed Jan 25th. As of today I do not see that increase ,
324213,27-JAN-12,26-JAN-12,John,,en,70.26.96.37,pjannettabaker@sympatico.ca,14752920,000000122858404,5,5,,5
324214,27-JAN-12,27-JAN-12,Vidya,,en,174.95.128.88,AdrianneOD_007@bell.net,14742682,000000122858930,5,2,"Why do we have to pay $2.80
for touch tone service when you can't 
buy a Dial up Phone thant you sold for years.",1
324215,27-JAN-12,26-JAN-12,Vidya,,en,184.145.107.147,jackier@bell.net,14748486,000000122833978,5,5,Nothing the operator was very knowledgeable,5
324216,27-JAN-12,26-JAN-12,Mohamed,,en,70.48.110.22,lili85@sympatico.ca,14750276,000000122843064,3,3,"FIRST, i would like to speak to someone in CANADA !!!
I always spend a lot of time and problem comes back
matter of fact, i have more than enough, and am now making inquiries to change to another provider (tv/phone/mobile and internet)",1
324217,27-JAN-12,26-JAN-12,Edward,,en,74.14.159.254,cchoma@sympatico.ca,14744848,000000122840742,3,4,Can't think of anything.,4
324218,27-JAN-12,24-JAN-12,Daniel,,fr,184.148.236.186,rgaudelli@sympatico.ca,14725610,000000122787454,5,5,,5
324219,27-JAN-12,25-JAN-12,Gopi,,en,65.95.25.65,ahevesi@sympatico.ca,14729472,000000122826315,2,4,Somebody who speaks ENGLISH!Let me know what my choices are.,4
324220,27-JAN-12,26-JAN-12,Shirley,,en,184.144.55.67,beer27@bell.net,14744070,000000122844478,4,3,,4
324221,27-JAN-12,26-JAN-12,Srinivasan,,en,174.95.138.57,bettygreenhead@sympatico.ca,14744148,000000122845632,3,4,"You could make sure the people you use for customer service speak clearly and not so fast. This is not the first time I've had trouble understanding the one that was supposed to help me. I am just about ready to change companies.
",2
324222,27-JAN-12,26-JAN-12,Benjamin,,en,174.91.158.185,waynelau@sympatico.ca,14755752,000000122856765,5,5,,5
324223,27-JAN-12,26-JAN-12,Minh-Trang,,en,174.89.41.71,jliao@sympatico.ca,14749018,000000122835890,4,4,"The price adjustment is only good for promotion period of 12 months, not long enough.",3
324224,27-JAN-12,11-JAN-12,Amel,,fr,96.20.136.203,ofeliaandrade@bell.net,14572066,000000122481705,1,1,Je me suis abonne et j'ai decidé d'annuler mes service parce que je ne savais pas que mon internet est de 2G et j'ai paie de factures tres eleve je suis un femme que ne connais pas vraiment d'informatique et je ne utilise l'internet pour voir des nouvelles et maintenant je dois payer trop cher je ne suis pas du tout satisfaite du servicce de bell ,1
324225,27-JAN-12,26-JAN-12,Khalil,,fr,70.30.231.164,danielle_benoit1@sympatico.ca,14745612,000000122841801,5,5,"Cette fois-ci, c'était parfait mais à mon appel précédent le technicien Mohamed n'avait pas pu m'aider à configurer mon Outlook 2007, j'étais un peu frustrée et je n'ai pas répondu au sondage",5
324226,28-JAN-12,26-JAN-12,Imed,,fr,70.51.8.196,robertp1923@sympatico.ca,14753748,000000122856841,3,4,Que le commis soit un peu moins vindicatif.,3
324227,28-JAN-12,26-JAN-12,Carolina,,fr,69.157.229.12,npierre@sympatico.ca,14752320,000000122834281,5,4,,4
324228,28-JAN-12,26-JAN-12,Sean,,en,174.92.71.87,ericher@bell.net,14746682,000000122838498,3,2,been able to bundle my services without having to switch between service representatives   Sean from internet service rep was great but services are all messed up still and VERY FRUSTRATED with the internet and tv services seriously thinking about switching back to my old cable company,1
324229,28-JAN-12,24-JAN-12,Linda,,en,174.94.17.6,jackson-bj@bell.net,14720226,000000122807972,4,5,,5
324230,28-JAN-12,26-JAN-12,Kira,,en,64.229.92.239,wicksy@sympatico.ca,14755814,000000122843972,5,2,stop raising the price,2
324231,28-JAN-12,10-JAN-12,Paola,,en,65.94.91.254,pamandmark@sympatico.ca,14558448,000000122478108,1,1,been honest,1
324232,28-JAN-12,27-JAN-12,David,,en,184.151.63.250,thedoberman@sympatico.ca,14769250,000000122883174,3,1,Fix problem ,1
324233,25-JAN-12,22-JAN-12,Claudia,,en,74.15.35.214,skelton1096@sympatico.ca,14704450,000000122744571,5,4,,5
324234,25-JAN-12,24-JAN-12,Ahmed,,fr,216.218.29.232,jean5747@sympatico.ca,14720562,000000122792101,5,5,Excellent service téléphonique ,5
324756,25-JAN-12,24-JAN-12,Armando,,en,184.145.3.176,LyleandJan@bell.net,14714178,000000122785443,5,4,,4
324757,25-JAN-12,24-JAN-12,Afef,,en,76.65.60.123,brahmcanzer@sympatico.ca,14715910,000000122796080,5,5,,5
324758,25-JAN-12,24-JAN-12,Hassiba,,fr,41.228.251.55,danielle.chalifoux@sympatico.ca,14717164,000000122787129,5,5,,5
324759,27-JAN-12,26-JAN-12,Garry,,en,70.49.5.17,rjfield4@sympatico.ca,14753600,000000122837427,1,1,know how to fix the problem,2
324760,27-JAN-12,26-JAN-12,Elmer,,en,174.89.126.26,brianturner9@sympatico.ca,14744488,000000122845727,1,1,"If this was the call where your customer service representative in the technical support hung up on me, than I think that speaks for itself",1
324761,27-JAN-12,26-JAN-12,Karen,,en,76.74.210.234,gargentini@sympatico.ca,14747218,000000122855458,1,1,"My business is very depended on speedy emails send/receive.
Unfortunately , my sympatico account has not been very unreliable for the past week of so, when I called support, they could not help me and was told that they would have to escalte to a higher level that could take an additional 2 to 3 business days. I have a very important mailings that have to be sent today , my email is still unreliable",3
324762,27-JAN-12,26-JAN-12,Seshadri,,en,184.145.131.109,jimary1@sympatico.ca,14748958,000000122858211,5,5,none,5
324763,27-JAN-12,26-JAN-12,Hakim,,fr,70.55.141.184,jpclerc@sympatico.ca,14749314,000000122835336,5,5,,5
324764,27-JAN-12,26-JAN-12,Ericka,,en,65.93.56.14,jfryd@sympatico.ca,14748890,000000122853657,5,3,Internet is working this morning but went down again last night around 1:30 am.  ,4
324765,27-JAN-12,26-JAN-12,Diego,,en,65.94.203.170,jacquelineronson@sympatico.ca,14748512,000000122840309,5,4,,5
324766,27-JAN-12,24-JAN-12,Geni,,en,70.24.113.82,pamela016@sympatico.ca,14724522,000000122805145,4,5,I was transferred to 3 people an either online or phone more than 30 minutes,4
324767,27-JAN-12,26-JAN-12,Nadim,,fr,70.55.181.62,jacquesoconnor@sympatico.ca,14748518,000000122849191,4,4,N/A,5
324768,27-JAN-12,26-JAN-12,Oscar Ernesto,,en,184.147.134.64,investmentplus@sympatico.ca,14748320,000000122842193,4,4,Agent could have help me check for spi on my computer then reasure me that there were no spi. The agent before this agent check for spi and found 160 and helped me to clean up. Now my computer is still slow so my problem is not truly resolved.,4
324769,27-JAN-12,22-JAN-12,Jason,,en,70.50.42.65,madam@bell.net,14701974,000000122746253,5,4,The explanation was easily understood and nothing more could have been done at this point in time,4
324770,27-JAN-12,26-JAN-12,Elsy,,en,76.68.140.6,joanwaters@sympatico.ca,14749082,000000122854718,5,5,"NOT A THING AT ALL.
ELSIE was super & knows her job & was 
very PATIENT, I am 71 yrs old and that
didn't bother her at all. Joan Waters ",5
324771,27-JAN-12,25-JAN-12,David,,en,65.95.91.61,bruce.gaulton@bell.net,14730796,000000122829898,4,3,,4
324772,27-JAN-12,19-JAN-12,Nicholas,,en,174.94.34.242,castantoine@sympatico.ca,14662590,000000122683307,4,4,"I am still waiting to donfirm that I have indeed been upgraded to ""HIGH SPEED"" and am going to received this UPGRADE at the price quoted to me by your representative.  Is January 27th and none of this has been confirmed YET!!!",4
324773,27-JAN-12,26-JAN-12,Minh-Trang,,fr,74.15.137.208,farid.tannous@sympatico.ca,14746856,000000122834843,5,5,Des prix plus competitifs pour l'internet.,3
324774,27-JAN-12,26-JAN-12,Hechmi,,fr,184.145.158.87,g.lepa@sympatico.ca,14747150,000000122848072,4,4,nous tenir a jour pour vos améliorations par message internet,5
324775,27-JAN-12,26-JAN-12,Mindy,,en,70.29.89.133,tcilurzo@sympatico.ca,14755122,000000122856738,5,4,i find that at time when speaking with tech support it is very difficult to hear them as they have the volum set to low????,4
324776,27-JAN-12,26-JAN-12,Ali,,en,174.94.25.244,inciteleadership.com@sympatico.ca,14748298,000000122840782,5,2,"Assurance from Bell that, by waiting 6 mos for FIBE TV, I will be able to select my own channel choices from theme packs offered by Bell - for less than Rogers offer. (i.e., 30 channels for less
than 53.77/mo)",3
324777,27-JAN-12,26-JAN-12,Shakeel,,en,74.12.24.29,david.dwyer2@sympatico.ca,14745726,000000122858248,5,2,"My problem is download speed. Because of outside home network problem my download speed of 2.0 drops to 1.2/1.6 during peak periods. The lines in the area were installed in 1962 and there are technicians working on the neighbourhood upgrade to FIBE, I'm told by 2nd level which is also impeeding download service. I had to get a new PC to try and overcome the download problems but it was not solved. All wiring within the house has been replaced a year ago, with no improvement. Last Tech advised there is a leak on the network line that I have a drop off. Bell has failed to give me a consistent 2.0 download inspite of the fact it was upgraded to 2.5. ",2
324778,27-JAN-12,26-JAN-12,Anthony,,en,70.51.166.111,lgyulain@sympatico.ca,14750244,000000122842402,5,5,EVERITING IT WAS JUST FINE,5
324779,27-JAN-12,23-JAN-12,Nourmene,,fr,174.92.236.163,marcel.manseau@sympatico.ca,14710580,000000122765481,,,Cet appel a été interrompu donc nous n'avons pu rien régler.  Maisle conseiller m'a rappeler dans les deux minutes. Je donnerai mon opinion pour le deuxième appel.,5
324780,27-JAN-12,26-JAN-12,Rym,,fr,174.89.235.233,genevievecocke@sympatico.ca,14747326,000000122847008,4,4,,4
324781,27-JAN-12,26-JAN-12,Bob,,en,70.53.24.170,rob.rsrpca@sympatico.ca,14753682,000000122849816,5,5,,5
324782,27-JAN-12,26-JAN-12,Asir raja,,en,70.55.1.251,arobertson17@bell.net,14743768,000000122857116,5,5,nothing,5
324783,27-JAN-12,25-JAN-12,Leslie,,en,65.94.120.208,dlralphs@bell.net,14732428,000000122815554,3,3,"Extremely dissatisfied with mistakes in the first place and handling of it indicated no one was able to answer my initial question regarding the disposition of internet modem when we moved from Quebec to Ontario on Dec.5,2011.  Three different employees gave me differing answers, the final one being ""just take it with you and give to the technician installing new internet connection"" which we did on Dec. 6.  In the meantime we were being double billed from both Quebec and Ontario service simultaneously for the same period.  On Jan.24 after my husband, Daniel Ralphs contacted your billing dept. and seemed to get that message across that we had moved to Ont., we were advised that we had to change our e-mail address to a bell.net address.  It took 2 hrs. on the phone with tech.serv. to register a new password.  Following that an e-mail was received giving a totally different password.  This happened twice, followed by more phoning to tech.serv..
Jan.25 we received an urgent command to return the modem (which had BEEN returned to technician ERIC in our new community).  This has been an extremely unpleasant and time-consuming, frustrating experience.",2
324784,27-JAN-12,21-JAN-12,Marwen,,fr,70.26.220.72,bourgault.a@sympatico.ca,14688398,000000122734328,4,4,Me donner la solution définitive à l'élimination du ou des vérus que mon ordinateur a attrapé(s) dernièrement.,5
324785,25-JAN-12,17-JAN-12,Nizar,,fr,174.92.92.111,dlepagehibou@sympatico.ca,14636236,000000122636915,3,2,,5
325264,25-JAN-12,24-JAN-12,Edwitch,,en,64.228.209.238,safeguard.security@sympatico.ca,14726274,000000122807095,4,4,,5
325265,25-JAN-12,24-JAN-12,Eric,,en,70.27.15.88,myboy1@sympatico.ca,14724036,000000122796742,5,5,nothing,5
325266,25-JAN-12,24-JAN-12,Julio,,en,70.31.121.155,sgreen004@sympatico.ca,14726602,000000122794132,4,3,I was on hold a long time waiting for a representative to answer.,4
325267,25-JAN-12,24-JAN-12,Walter,,en,184.148.96.35,janiceanderson@bell.net,14720364,000000122802615,5,5,,5
325268,25-JAN-12,24-JAN-12,Rod,,en,65.95.128.200,loopnek@sympatico.ca,14722440,000000122804121,5,5,,4
325269,25-JAN-12,21-JAN-12,Emely,,en,76.71.206.102,kania24@sympatico.ca,14692032,000000122734144,5,5,nothing,4
325270,26-JAN-12,24-JAN-12,Duncan,,en,69.157.42.6,rdeluca@sympatico.ca,14725490,000000122805563,5,5,no,5
325271,26-JAN-12,24-JAN-12,Josue,,en,69.158.86.151,hjahn@sympatico.ca,14719772,000000122783936,,,Dunno who you were talking to ...... it wasn't me .........I wasn't even in the house at the time you say this call took place.,
325272,26-JAN-12,25-JAN-12,Sylvie,,fr,70.26.205.189,gaetan.courcy@bell.net,14733480,000000122828388,5,5,,5
325273,26-JAN-12,25-JAN-12,Melvin,,en,67.71.5.137,d_appleby@sympatico.ca,14731820,000000122819435,5,4, nada,5
325274,26-JAN-12,25-JAN-12,Linda,,en,184.146.156.125,carol.norris@sympatico.ca,14731030,000000122832505,3,4,one of my two concerns was addressed. Like most people the person taking the call made assumptions.  In this case it was me knowing things she was talking about which I did not.  Recommending bell? The speed of connecting is still too slow.  It took 4 minutes once I turned on my laptop this morning for me to be connected to the internet. ,3
325275,26-JAN-12,25-JAN-12,Karen,,en,184.146.156.125,carol.norris@sympatico.ca,14731032,000000122819993,4,4,mixed up this survey with the one for later during the evening.  Problem solved,3
325276,26-JAN-12,25-JAN-12,Oscar,,en,70.49.49.122,marksmyth@sympatico.ca,14737460,000000122818038,4,4,,4
325277,26-JAN-12,25-JAN-12,Gregorio,,en,76.67.132.68,horstsommerfeld@sympatico.ca,14734348,000000122810112,5,5,NONE,5
325278,26-JAN-12,25-JAN-12,Ajay,,en,70.52.219.196,canudigit@bell.net,14730972,000000122830658,5,5,,5
325279,26-JAN-12,25-JAN-12,Christopher,,en,65.93.199.116,lstpeter@sympatico.ca,14736922,000000122817965,5,4,,5
325280,26-JAN-12,25-JAN-12,Himanshu,,en,70.50.188.176,harmony.rd@sympatico.ca,14734142,000000122824699,5,5,n/a,5
325281,26-JAN-12,24-JAN-12,Rene Jose,,en,65.92.207.186,handi1@sympatico.ca,14719556,000000122799428,5,5,"lower the cost of the serviy lowering the saleies, perks bonuses of the executives",3
325282,26-JAN-12,25-JAN-12,Jacques,,en,64.229.183.234,mrganderson@sympatico.ca,14738288,000000122810512,5,1,nothing he tried very hard to solve my issue,4
325283,26-JAN-12,22-JAN-12,Victor Gabriel,,en,174.88.122.231,pat_laverty@sympatico.ca,14703148,000000122742622,5,5,,5
325284,26-JAN-12,25-JAN-12,Gabriela,,en,184.144.16.28,mmadge5@bell.net,14738138,000000122821675,5,5,Nothing could have been done better.  My question was answered and was completely satisfied.  The customer care representative was courteous and thorough.,5
325285,26-JAN-12,25-JAN-12,Gautham,,en,70.26.88.171,f8@sympatico.ca,14733032,000000122814512,1,1,"Restructure you entire corporate philosophy on customer service before it bankrupts you!!!!  my issue remains unresolved!!!  I wasted 4-5 hours in the machinations of your incompetent ""customer service"" nightmare yesterday!",1
325286,26-JAN-12,25-JAN-12,David,,en,70.26.88.171,f8@sympatico.ca,14733030,000000122815555,1,1,People could know what they are talking about.  I am still unserviced after 5 hours on the phone yesterday.  The problem remains unresolved!!!!!!!!!!!!!!!!!!!!!!!!!!!,1
325287,26-JAN-12,25-JAN-12,Herbert,,en,65.93.213.41,krismcgee@sympatico.ca,14736202,000000122833095,5,5,,5
325288,26-JAN-12,25-JAN-12,Kim,,en,174.88.9.153,jamestwhite@sympatico.ca,14734770,000000122811966,4,4,Being able to present the outcomes in a single mailing would be helpful.,5
325289,26-JAN-12,23-JAN-12,Diego,,en,76.69.131.6,rose.morra@sympatico.ca,14712404,000000122760458,5,5,,5
325290,26-JAN-12,25-JAN-12,Manel,,fr,64.229.132.5,lemtre@sympatico.ca,14736472,000000122818732,5,5,,4
325291,26-JAN-12,25-JAN-12,Wilson,,en,70.49.31.194,jason.brown5@sympatico.ca,14734854,000000122817913,5,5,,5
325292,26-JAN-12,25-JAN-12,Ashfaq,,en,174.93.9.151,lddavidson@sympatico.ca,14736420,000000122830860,5,5,Resolutiun of the issue took two hours.,5
325293,26-JAN-12,25-JAN-12,Lamya,,en,70.27.189.185,paburnside@sympatico.ca,14738822,000000122818656,4,4,,4
325294,26-JAN-12,20-JAN-12,Ashfaq,,en,174.95.195.21,02schu@sympatico.ca,14673788,000000122718041,1,1,better customer services,1
325295,26-JAN-12,25-JAN-12,Ahmed,,fr,174.95.115.7,poirier_p@sympatico.ca,14739306,000000122817941,5,,"la qualité de vos équipements laisse à désirer .  i.e. ne pas brancher le modem sur une barre d'extension n'est pas acceptable.  remplacement d'un équipement une semaine après l'installation est inacceptable, non disponibilité immédiate d'un équipement de remplacement est encore inacceptable ",2
325296,26-JAN-12,25-JAN-12,Rocco,,en,64.231.92.104,marcinkow@sympatico.ca,14737314,000000122810304,5,4,Have followed through with the call that I received from your agent on january 11/12.,5
325297,26-JAN-12,25-JAN-12,Asma,,fr,70.29.221.3,marcelgauvin50@bell.net,14737298,000000122813931,4,4,Conservez votre personnel en place. La dame était très compétante.,4
325298,26-JAN-12,25-JAN-12,Zaccheus,,en,70.24.4.22,geraldwaynemcleod@sympatico.ca,14733614,000000122813660,1,1,just listen,1
325299,26-JAN-12,24-JAN-12,Milo,,en,65.93.196.8,trevorharris@sympatico.ca,14727960,000000122802782,4,3,,5
325300,26-JAN-12,25-JAN-12,Seshadri,,en,70.54.7.15,durancer@sympatico.ca,14732656,000000122832451,4,4,Have someone that can speak perfect english. He was hard to understand,3
325301,26-JAN-12,25-JAN-12,Selim,,en,216.191.193.115,jmtrussart@sympatico.ca,14735336,000000122827970,5,5,n/a,5
325302,26-JAN-12,25-JAN-12,Kayange,,en,65.92.74.195,angie.laurus@sympatico.ca,14729846,000000122811623,5,5,"Offer a discount for loyal service  =)

Seriously? I was very impressed",5
325303,26-JAN-12,25-JAN-12,Badreddine,,en,69.158.65.72,jjadmartin@sympatico.ca,14735246,000000122828299,5,4,,4
325304,26-JAN-12,25-JAN-12,Salvador,,en,65.92.79.128,dmalcolm@bell.net,14732430,000000122822191,5,5,,5
325305,26-JAN-12,24-JAN-12,Sriram,,en,69.157.5.45,lstockton@sympatico.ca,14722548,000000122801392,5,5,"The person I spoke to, Sriram, was very polite, could understand him and no complaints.",5
325306,26-JAN-12,25-JAN-12,Franssesca,,en,65.95.25.82,bhugh@sympatico.ca,14730464,000000122814298,5,5,When the Service Rep answered the phone she spoke really fast. Needs to speak a little slower.,5
325307,26-JAN-12,25-JAN-12,Loyda,,en,65.93.165.98,vanleeder@sympatico.ca,14742016,000000122811570,5,4,,5
325308,26-JAN-12,25-JAN-12,Jan,,en,70.51.227.217,john.duthie2@sympatico.ca,14735444,000000122809606,5,5,,5
325309,25-JAN-12,24-JAN-12,Lohith,,en,70.48.11.132,nshahinian@sympatico.ca,14724314,000000122787080,5,5,,5
325310,25-JAN-12,24-JAN-12,Mohamed,,fr,67.68.241.123,phbrian1@sympatico.ca,14724894,000000122797249,4,5,,4
323686,28-JAN-12,27-JAN-12,Selene,,en,64.229.168.205,poki@sympatico.ca,14766972,000000122876900,5,5,"Remove the reason for my call; fire Kerry Arbour, the incompetent V.P of your Credit and Collections Dept. ",5
323687,28-JAN-12,27-JAN-12,Sondes,,fr,76.65.168.250,danyboy2000@sympatico.ca,14759118,000000122872305,2,1,"il seble que votre personnel ne peut configurer des appaeril de provenance de d,autre système",4
323688,28-JAN-12,24-JAN-12,Mohammed,,en,70.30.144.120,jnicolita@sympatico.ca,14720928,000000122782463,5,5,"EVERY THNG WAS OK
THE TECHNICIAN WAS  VERY PROFESSIONAL
PLEASE PASS THE MESSAGE ON TO THE TECHNICIAN
JOHN NICOLITA",5
323689,28-JAN-12,27-JAN-12,Alex,,en,74.12.17.56,pajoreol@sympatico.ca,14766466,000000122881145,4,4,"A technician was suggested to resolve a suspected service slowdown within the residence. However, providing us with a 6 hour window in which to wait for his arrival is completely unacceptable. 2 hours perhaps but not the better part of a day.",4
323690,28-JAN-12,27-JAN-12,Elsy,,en,70.31.73.208,spr1ches@bell.net,14768676,000000122880705,5,4,,4
323691,28-JAN-12,25-JAN-12,Alyssa,,en,97.96.221.168,k.castonguay@sympatico.ca,14735778,000000122815073,4,4,We should be able to resolve any problems with talking to ONE person not by every department involved.,3
323692,28-JAN-12,27-JAN-12,David,,en,69.159.1.112,lucolegault@sympatico.ca,14764372,000000122884072,3,1,"Not sure why we complete this surveys because no one ever gets back to us???
",2
323693,28-JAN-12,27-JAN-12,Karla,,en,174.93.217.30,joy.moore@sympatico.ca,14762890,000000122865844,5,4,"Karla, technician very helpful - having access to real person on phone was very important to resolve problem.  She was able to correct problem and walk me through the steps for to access my computer.",5
323694,28-JAN-12,27-JAN-12,Matthew,,en,65.95.88.110,mgaskin@sympatico.ca,14765374,000000122880801,5,5,,5
323695,28-JAN-12,27-JAN-12,Med Hedi,,fr,70.30.229.247,lisedubuc@sympatico.ca,14764100,000000122876658,4,5,"Que toutes les informations sur le tarif ""personnalisé"" que la vendeuse de Fibe a données au téléphone soit aussi envoyées par écrit",3
323696,28-JAN-12,27-JAN-12,Shaik Rameez,,en,65.95.139.62,sold@sympatico.ca,14768608,000000122872011,3,4,I have a hard time understanding what the technician was saying and to contiually ask him to repeat himself. Maybe you could bring your help department back to Canada who is paying these peoples wages,2
323697,28-JAN-12,27-JAN-12,Radhika,,en,70.29.94.160,cfortune@bell.net,14758384,000000122880158,5,5,,5
323698,28-JAN-12,27-JAN-12,Sarra,,fr,65.94.127.226,m__brisebois@sympatico.ca,14764530,000000122862951,5,5,,5
323699,28-JAN-12,27-JAN-12,Haricharan,,en,67.70.204.71,spinnigan@sympatico.ca,14768672,000000122883076,5,5,It would be nice if the call centre was bsed in Canada and employing Canadians.  The service was great but that would be my preference to reduce unemploynent here,5
323700,28-JAN-12,27-JAN-12,Alyssa,,en,69.156.97.54,t.black@sympatico.ca,14769038,000000122879333,1,1,I should not have to talk to 3 different people and placed on hold for 45 minutes to get a bill credit that was Bell's issue in the first place. It was not until I wanted to cancel all 4 of my Bell services that i recieved any resolution at all. ,1
323701,28-JAN-12,27-JAN-12,Sarra,,fr,174.93.197.165,car.leg@sympatico.ca,14758186,000000122873028,5,5,,5
323702,28-JAN-12,27-JAN-12,Ivette,,en,70.49.173.242,kennygg@sympatico.ca,14763374,000000122861963,5,4,,4
323703,28-JAN-12,27-JAN-12,Manel,,fr,65.94.127.226,m__brisebois@sympatico.ca,14764532,000000122860370,5,5,,5
323704,28-JAN-12,22-JAN-12,Milo,,en,184.148.114.109,ken_sawicki@sympatico.ca,14701276,000000122741874,4,4,,4
323705,28-JAN-12,26-JAN-12,Edwin,,en,184.144.69.181,ann.may@sympatico.ca,14743630,000000122854757,4,4,,4
323706,28-JAN-12,25-JAN-12,Islem,,fr,67.68.210.66,mufflerb@sympatico.ca,14738340,000000122815187,4,4,,5
323707,28-JAN-12,16-JAN-12,Jose,,en,76.68.13.203,tomlin_2@sympatico.ca,14631846,000000122599363,3,4,not take so long ,4
323708,27-JAN-12,16-JAN-12,Denice,,en,69.157.55.239,r.minnie@bell.net,14629798,000000122591569,3,3,"be upfront with us and tell us exactly what we will be paying each month, we never got a exact quote from bell. we still havent gotten a true estimate on our service. and we changed from Cogeco for this run around. i wish i was back with them now.i am paying twice as much per month as l was paying. very dissapointing.    bob minnie",2
323709,27-JAN-12,26-JAN-12,Raj,,en,70.24.79.135,rocklandbear@sympatico.ca,14753782,000000122843387,5,4,"Minimize the wait time wasted with your automated preset questions when one calls. It should have once one calls, options for Home Phone, Internet, and Tv, first, before your most important question........PAYMENTS, why am I writting this, since when Bell cares about what I say..?",1
323710,27-JAN-12,26-JAN-12,Ridha,,fr,74.233.47.154,clohe@bell.net,14745254,000000122838920,5,,Je vais savoir a mon retour si les services ont été activer pour le 1er Fevrier tel que demander lors des appels telephoniques,4
323711,27-JAN-12,26-JAN-12,Guylaine,,fr,76.69.97.236,laalaa@sympatico.ca,14750026,000000122834717,,,"Je ne répond pas au sondage tout de suite,car j`ai eu une très mauvaise surprise sur ma facturation ce mois-ci.
J`attend de voir mon prochain compte le mois prochain si les erreurs ont été résolues. J`espère bien merci.",
323712,27-JAN-12,18-JAN-12,Walter,,en,70.30.144.240,rcmracing@sympatico.ca,14657528,000000122648395,5,4,"We would like a more permanent fix to our phone line rather than it being patched up like it has been for the last 10 years.

The technicians and tech support are great.


",2
323713,27-JAN-12,08-JAN-12,Tejaswvi,,en,65.92.146.221,kathryn.genrick@sympatico.ca,14531992,000000122421275,4,2,The problem was resolved but the settings returned a day or two later to where it was set.  The problem was only resolved for 1 or 2 days.,3
323714,27-JAN-12,26-JAN-12,Elizabeth,,en,69.156.110.17,whcarmichael@bell.net,14755800,000000122845748,5,5,"Nothing
I was lost and now I am found",5
323715,27-JAN-12,21-JAN-12,Chekib,,fr,70.49.66.102,lucieauclair@sympatico.ca,14692826,000000122726623,3,4,"Il a réglé mon problème, mais n,a pu réglé mon problème de wi-fi qui ne fonctionnait plus, survenu lorsqu'il a réglé mon premier problème. Il m'a dit que je devais vérifier moi même mon wi-fi. ",4
323716,27-JAN-12,26-JAN-12,Haley,,en,70.50.112.162,fbgraham@sympatico.ca,14746884,000000122850575,4,4,"Out of the 2 calls that I placed, one was very difficult to hear the Bell Representative.",4
323717,27-JAN-12,26-JAN-12,Jamie,,en,64.228.157.253,simonkreindler@sympatico.ca,14754474,000000122858199,5,5,Nothing,5
323718,27-JAN-12,26-JAN-12,Joseph,,en,70.54.82.153,wwstocks@sympatico.ca,14755928,000000122839889,5,5,,4
323719,27-JAN-12,26-JAN-12,Louis,,fr,70.30.169.101,stationpoker@bell.net,14754744,000000122837951,4,3,,3
323720,27-JAN-12,26-JAN-12,Nidhal,,fr,74.15.201.186,mabelle@bell.net,14750769,000000122844454,5,5,"apres discutions avec le représentant de bell,
parceque j'avais des problèmes
et je crois que les problèmes ont été
résolus avec satisfaction et ce représentant a été tres patient et gentil mavec moi , merci.",5
324235,26-JAN-12,25-JAN-12,Alejandro,,en,184.148.174.101,cmbeau@sympatico.ca,14731572,000000122833346,3,1,"first you are using the proper email to reach me now could you use the proper name: claude Beauregard
it is allways the same problem have to re-explain from the top
problem is conductivity, have you tried to unplug modem, everytime allways the same, the signal strength is excellent but no conductivity at certain times
oh try the new fiber they say so I did same darn thing not help at all, thanks but no thanks.",2
324236,26-JAN-12,24-JAN-12,Shiann,,en,174.91.183.235,stormygirl@sympatico.ca,14727208,000000122794802,5,5,,5
324237,26-JAN-12,25-JAN-12,Melvin,,en,50.101.69.45,powrie.family@sympatico.ca,14739326,000000122814994,2,1,"Ongoing problems with sympatico for the last three months, calling very frequently. Agreed to give technician password for e-mail to fix problem. Twenty-four hours later still no word from bell about our problem. SYMPATICO HAS NOT WORKED FOR MORE THAN THREE MONTHS!!!!! WE ARE NOT SATISFIED AND ARE STILL WAITING FOR RESOLUTION. ALL ERROR MESSAGES RECEIVED HAVE BEEN DOCUMENTED. THE PROBLEM IS NOT OUR COMPUTER.",1
324238,26-JAN-12,21-JAN-12,Amine,,fr,70.29.140.246,dr.bob_39@sympatico.ca,14689694,000000122732178,1,1,"Votre conseillier m'a expédié le mauvais équipement pour rémédié à mon problême. De plus il étais sensé me téléphoner personnellement mardi le 24 janvier 2012, ce qu'il a omis de faire.",1
324239,26-JAN-12,25-JAN-12,Niyaz,,en,76.70.45.81,matthew.janes@bell.net,14737640,000000122822442,3,1,"It had little to do with Niyaz, but more to do with the previous calls. I was promised a hardware upgrade to the N wireless router, and found out I couldn't get it. The $25 credit is a nice gesture, but it doesn't solve my hardware problem. If I am renting my router for $5/month, shouldn't I get one that does the job for me? I would consider asking for the old modem and buying my own router.",2
324240,26-JAN-12,24-JAN-12,Niyaz,,en,184.147.182.193,garysch@bell.net,14718914,000000122807216,5,5,i have no problem with your service!,5
324241,26-JAN-12,25-JAN-12,Rod,,en,70.26.5.126,hamilton.thomas@sympatico.ca,14734116,000000122816678,4,4,,4
324242,26-JAN-12,25-JAN-12,Larissa,,en,184.144.32.37,wmst1@bell.net,14742396,000000122832426,5,5,Nothing,5
324243,26-JAN-12,25-JAN-12,Rabeb,,fr,70.50.153.252,mario.fonseca@sympatico.ca,14737412,000000122813764,5,5,non j'ai l'information demande,4
324244,26-JAN-12,23-JAN-12,Tshering,,en,208.74.209.70,judy.beatty@sympatico.ca,14709570,000000122758752,4,4,"I was on the phone for 2 hours with 2 customer care reps. They were very polite
and resolved the problem but it took too long.  ",4
324245,26-JAN-12,24-JAN-12,Jameel Jabri,,en,174.93.44.128,hjmoase@sympatico.ca,14719774,000000122794959,4,4,"I find everytime that I have called the
phone connection is bad, it is very hard to hear their voices.  I never have this problem when talking to someone in Canada The young man that I spoke to worked very hard to make it
louder but I still had to ask him to repeat himself.  There must be something that Bell can do about this if there are going to use call center's countries. Thank you.",3
324246,26-JAN-12,23-JAN-12,Khaled,,fr,216.218.9.146,bzacharie@bell.net,14706668,000000122763205,3,4,Non,3
324247,26-JAN-12,25-JAN-12,Amy,,en,65.92.15.36,dpwellwood@sympatico.ca,14732570,000000122820933,2,1,we have been with bell for 51 years i thing bell shoud give us a better rate on our cell phone,4
324248,26-JAN-12,25-JAN-12,Suresh,,en,67.70.71.97,cocosauve@sympatico.ca,14731598,000000122825690,5,4,,4
324249,26-JAN-12,23-JAN-12,Kat,,en,184.147.118.92,jacksonsmith@sympatico.ca,14709014,000000122761526,5,4,,5
324250,26-JAN-12,25-JAN-12,Edward,,en,184.146.78.189,rgrobertson@bell.net,14739758,000000122823315,5,5,,4
324251,26-JAN-12,24-JAN-12,Manel,,fr,74.14.210.40,yvon.savard@sympatico.ca,14728780,000000122786737,5,4,,5
324252,26-JAN-12,22-JAN-12,Rahali,,fr,69.159.99.191,elejeune@sympatico.ca,14699386,000000122750044,5,5,aucune idée,5
324253,26-JAN-12,25-JAN-12,Carlton,,en,70.31.77.18,sheilahepton@sympatico.ca,14740792,000000122827009,5,5,My experience couldn't have been any better.  Carlton was extremely polite and patient with me while he resolved the issue that I had.  ,5
324254,26-JAN-12,25-JAN-12,Nizar,,fr,76.68.149.200,f.normand@sympatico.ca,14733023,000000122822901,4,4,,4
324255,26-JAN-12,25-JAN-12,Rashika,,en,70.52.173.59,lmbaron@sympatico.ca,14736742,000000122814454,5,5,,5
324256,26-JAN-12,29-DEC-11,Nedra,,fr,174.94.106.204,chauhongngu@bell.net,14405224,000000122204320,3,1,"javais demandé un faire un transfert de responsabilité pour mon compte de téléphone résidentiel qui était supposé déjà être fait depuis longtemps et récemment j'ai découvert que ce n'était pas toujours fait. C'était frustrant, j'ai donc du rappeler pour compléter ma demande, je ne comprends pas pourquoi cela prend tant de temps pour résoudre un problème qui est pourtant simple à résoudre. J'espère que mes futures expériences avec Bell seront positives car la je remets en question beaucoup de choses au niveau du service offert.",2
324257,26-JAN-12,25-JAN-12,Danny,,en,70.29.242.125,tricia.roet@sympatico.ca,14741874,000000122819475,5,5,"Just to have reassured me in advance that my security alarm would beep. I figured it was the repair work but wasn't sure, so I asked the young man.",5
324258,26-JAN-12,24-JAN-12,Hector,,en,70.53.120.235,isabel.showler@sympatico.ca,14720050,000000122802425,4,4,,3
324259,26-JAN-12,24-JAN-12,Stephan,,en,76.69.105.53,MICHAEL.COONEY@sympatico.ca,14714186,000000122805899,5,5,,5
324260,26-JAN-12,24-JAN-12,Elmer,,en,74.14.14.138,robert.enns@sympatico.ca,14725854,000000122799593,4,4,satisfied,5
324261,26-JAN-12,25-JAN-12,Khan,,en,65.94.70.190,elizabeth.rowlinson@bell.net,14732836,000000122824256,4,4,Answered the phone with less time on hold.,
324262,26-JAN-12,25-JAN-12,Kylie,,en,76.69.6.81,gtx70@sympatico.ca,14733994,000000122814619,5,5,,4
324263,26-JAN-12,25-JAN-12,Julio,,en,76.64.123.49,beebookkeeping@bell.net,14730352,000000122815081,4,1,"The problem should have been fixed with the first two visits by Bell People.  In total, hours were spent on the phone and very inconvienced by making sure someone was home for the first two visits plus the third visit.",1
324264,26-JAN-12,25-JAN-12,Suresh,,en,184.144.48.158,jr.boland@sympatico.ca,14735614,000000122813687,4,5,For this call nothing. Your Staff were very helpful and patient.,5
324265,26-JAN-12,25-JAN-12,Elmer,,en,174.92.98.65,etlinda@sympatico.ca,14732972,000000122832877,4,4,,4
324266,26-JAN-12,25-JAN-12,Jay,,en,67.70.56.66,nugenth@sympatico.ca,14738670,000000122823482,5,5,,5
324267,26-JAN-12,25-JAN-12,Med Hedi,,fr,142.85.5.34,quinn_dumont@sympatico.ca,14739442,000000122822230,5,5,"Tout s'est très bien déroulé. Lorsqu'il y a eu problème, il a consulté son superviseur et a tout résolu à mon entière satisfaction.",5
324268,25-JAN-12,24-JAN-12,Elijah,,en,76.64.116.209,gmboesten@bell.net,14719236,000000122802763,4,4,,5
324269,25-JAN-12,24-JAN-12,Alex,,fr,65.94.164.177,lise263@sympatico.ca,14722336,000000122793429,5,4,,3
324786,25-JAN-12,24-JAN-12,Darwin,,en,64.231.132.11,jay_77@bell.net,14720428,000000122792423,5,5,Darwin provided excellent service from start to finish and I sensed a genuine desire to help me.  I could not suggest any way to improve my recent experience. Please pass my thanks to Darwin.,5
324787,25-JAN-12,24-JAN-12,Abdel basset,,fr,70.49.126.241,georgette.latraverse@sympatico.ca,14719024,000000122802230,4,4,,5
324788,25-JAN-12,24-JAN-12,Susan,,en,76.67.30.246,lciglen@sympatico.ca,14722076,000000122795460,4,3,,4
324789,25-JAN-12,24-JAN-12,Haythem,,fr,74.15.215.61,yolex@bell.net,14728680,000000122799215,5,4,Non C'était très bien,5
324790,25-JAN-12,24-JAN-12,Patricia,,en,65.94.213.78,walter.synes@sympatico.ca,14728324,000000122803516,1,1,not lied to to me for a start. they told me that to put my internet on dry loop i have to wait until the number is transfewred over to koodo. then i phoned back and the woman said no we can set that up now and it will take afeect on the morning of the 27th. Koodo has been even worse   at leat 4 real lies,4
324791,25-JAN-12,24-JAN-12,Brett,,en,76.66.106.148,v.ribs@sympatico.ca,14728078,000000122796986,5,5,,5
324792,25-JAN-12,04-JAN-12,Rym,,fr,76.67.193.59,rachel.paquette@sympatico.ca,14485064,000000122312764,5,2,Le site tou.tv ne m'est toujours pas accessible.  Ce qui représentait une de mes deux demandes lors de mon appel!!!!,2
324793,25-JAN-12,22-JAN-12,Nischal,,en,67.71.36.60,vanwalsum.poaps@sympatico.ca,14705150,000000122749024,4,4,"Nischal was very patient and he got the problem solved by transferring the emails & address book from our corrupted software MS Outlook Express into new MS Outlook, so that we did not lose anything.  He also tsf.over lost emails from the mirrored hotmail sympatico account.  Thank, Nischal, for your good help!",4
324794,25-JAN-12,24-JAN-12,David,,en,74.12.249.50,inside.edge@sympatico.ca,14720014,000000122797116,3,3,Would have be nice if a technician showed up for the original appointment that was booked. Then I wouldn't have had to waste 40 minutes being transferred from here to there to find out why,2
324795,25-JAN-12,24-JAN-12,Hssen,,fr,67.68.199.152,danielle61@sympatico.ca,14717168,000000122799754,5,5,"Ce monsieur m'a envoyer quelqu'un pour réparer mon problème et tout est régler

Merci",5
324796,25-JAN-12,16-JAN-12,John,,en,50.101.141.214,uzguys@sympatico.ca,14631998,000000122609067,5,4,When I called back the following day to confirm what action was taking place the Rep. (who didn't Identify himself) was a little rude and hung up on me.,4
324797,25-JAN-12,24-JAN-12,Christopher,,en,70.27.77.63,markcastelli@sympatico.ca,14723084,000000122795740,5,4,"Sending a conformation email stating when my router would be shipped. Order was placed 3 weeks prior to me calling your support team and is being shipped in the next week. That is a one month arrival time! This process should have taken much less time, and as well, more information should have been provided as per the arrival time. ",2
324798,25-JAN-12,24-JAN-12,Catherine,,en,74.14.180.170,ediemtl@sympatico.ca,14718080,000000122805321,5,5,,5
324799,25-JAN-12,24-JAN-12,Khan,,en,184.146.73.229,s.marier@sympatico.ca,14726230,000000122799860,4,5,,5
324800,25-JAN-12,24-JAN-12,Noureddine,,fr,50.100.107.44,louise545@sympatico.ca,14722494,000000122805378,5,5,Rien de plus que ce qui a été fait,5
324801,25-JAN-12,24-JAN-12,Kayange,,en,74.15.101.152,bdalton1@bell.net,14715500,000000122784572,5,5,"Cannot think of a thing, am in the process of trying to get my phone to work since I switch to Bell.",4
324802,25-JAN-12,24-JAN-12,Elmer,,en,65.95.94.82,p.schmidt@sympatico.ca,14724488,000000122784671,5,4,,5
324803,25-JAN-12,24-JAN-12,Daniel,,fr,174.92.246.84,louise.sauro@sympatico.ca,14722490,000000122799156,3,1,Fonctionnement des services que je paie,3
324804,25-JAN-12,25-DEC-11,Shyam,,en,67.70.42.101,courneya9@bell.net,14356922,000000122121427,4,5,The Bell rep that I spoke with was very helpful and didn't make me feel like an inept computer user (Which I am),5
324805,25-JAN-12,24-JAN-12,Maxamed,,en,207.164.79.111,leger1@sympatico.ca,14722134,000000122801701,4,5,"Max was not able to helpe, when I escalated the call to a supervisor . He was finally the fist person to actually get my Internet fixed since the poor experience with fine tv that destroyed my Internet.. Thank God for Edward Logan who resolved my problem. As of the 24th I finally have my Internet back - down from Jan 7th.. I hope I do not get charged for those. Days",2
324806,25-JAN-12,02-JAN-12,Daniel,,en,70.31.180.85,sharongilkinson@sympatico.ca,14455064,000000122278383,5,4,,5
324807,25-JAN-12,24-JAN-12,Leni,,en,70.26.12.240,due-diligence@sympatico.ca,14717960,000000122794314,4,1,"Leni was examplary. He was also an exception in our recent experience with Bell. In terms of most customer service representatives, we encounctered dishonesty, deception and sadly illiteracy. Again, Leni and Darsh, two representatives we were fortunate to have serve us recently, were the exceptions. In general, the Bell group of companies over the last decade has degenerated to the point where deceptive market practices and double speak are corporate policy. We can't help but feel genuine sadness and pity for the many decent employees like Leni and Darsh still struggling to assist customers in this now decrepit organization: employees earnestly striving to provide quality service in an organization which is morally corrupt. Our negative comments in this survey in no way reflect our experience with Leni and Darsh. However, based on our recent experience with Bell, we fully expect you will use our positive comments about select individuals to promote and prop up your own corporate profile. Shame. If you have read this far, perhaps you will show us enough respect to contact us about our outstanding issues. ",1
324808,25-JAN-12,23-JAN-12,Jacob,,en,64.228.91.236,caroline-everson@sympatico.ca,14706798,000000122764328,3,3,"Explain why our internet charge increased with no warning, when notice of other increases had been included in previous bills prior to the increase.",4
324809,25-JAN-12,24-JAN-12,Kevin,,en,99.243.147.93,alwickson@sympatico.ca,14714776,000000122786024,5,5,,3
324810,25-JAN-12,22-JAN-12,Alvaro,,en,76.68.19.46,nicole.mcqueen@sympatico.ca,14702904,000000122746445,2,1,Co-ordinate the technicians who were supposed to come and fix the problem.,
324811,25-JAN-12,19-JAN-12,Ibtissem,,fr,64.229.134.246,micheline.lamanque073@sympatico.ca,14669170,000000122675203,5,5,"rien de plus  la patience de la préposé
qui m,a répondu etait remarquable
et a été appréciée
merci ",5
324812,25-JAN-12,23-JAN-12,Kanchumarthi,,en,65.92.56.233,emountford@bell.net,14707884,000000122765325,5,5,,5
324813,25-JAN-12,24-JAN-12,Shakeel,,en,70.29.14.111,raziyajessa@sympatico.ca,14725444,000000122807547,5,5,your prices are too high so I have to go it will only be because of your rates,5
324814,26-JAN-12,25-JAN-12,Faqria,,en,50.101.144.26,bobkessaram@sympatico.ca,14730634,000000122808960,5,4,nothing. you did good,5
324815,26-JAN-12,25-JAN-12,Diego,,en,184.146.132.23,tmaduri@sympatico.ca,14741764,000000122830824,4,4,,4
325311,25-JAN-12,24-JAN-12,Alex,,fr,174.89.79.49,David1Robidoux1@bell.net,14714076,000000122799857,5,5,ligne directe avec un interlocuteur au lieu d'une boite vocale ,5
325312,25-JAN-12,24-JAN-12,Priyanka,,en,198.103.104.11,delphine16@sympatico.ca,14717536,000000122806603,1,1,"Understand the issue and if you do not have the answer, find out what it might be and get back to us (even if it is two-three days after) or refer us to the person that might be able to help.",3
325313,25-JAN-12,24-JAN-12,Vikram Aditya,,en,74.14.14.206,john.arthurs@sympatico.ca,14721042,000000122794408,5,5,Nothing,5
325314,25-JAN-12,24-JAN-12,Nebgha,,fr,174.88.252.217,skymax@sympatico.ca,14726844,000000122788637,1,1,Au moins avoir quelqu'un qui sait ce qu'elle fait. Mon ordinateur ne peut meme pas entrer sur internet...de la vraie m...! Egalement j'aime mieux parler avec des gens d'ici et non de la Turquie.  Nous payons notre compte ici et non en Turquie..  Je veux parler avec un responsable et non un subalterne.,1
325315,25-JAN-12,19-JAN-12,Carlos,,en,70.29.14.2,fmburrs@sympatico.ca,14664662,000000122682901,4,4,,4
325316,25-JAN-12,24-JAN-12,Andrew,,en,74.14.1.132,don.slinger@sympatico.ca,14717858,000000122794022,3,3,"When I have to put the phone on speaker and do other things for 15 minutes, that tells me you cannot handle to volume of calls. Volume of calls is a reflection of outstanding customer issues. It seems to me they must be too high. 

My issue was why I was being told by letter that you were suddenly cancelling my wireless Internet. Apparently 80% of your Etobicoke wireless customers have been complaining. Funny thing, but several years ago you told me I had to change from wired to wireless because my wired high speed could not be guaranteed to work in the fifth largest city in the country. Now it is the reverse. 

I had to pay $100 for this wireless receiver so I trust the service person who will be arriving tomorrow morning will not be claiming it back as Bell property. 

The fact that a serviceman is arriving tomorrow morning is very good service indeed. I did see 5 Bell Internet trucks at the Dixon Road and Martingrove Petro Canada this afternoon, so I presume that many people are rushing to beat the deadline for the elimination of their wireless Internet service.

I trust that my monthly invoice will not be increased now that I am going back to the service that I began with 8 years ago. ",4
325317,25-JAN-12,24-JAN-12,Obe,,en,184.151.63.132,neil.rocha@sympatico.ca,14724094,000000122792017,5,5,Would have liked to have this call first,5
325318,25-JAN-12,22-JAN-12,Kevin,,en,70.27.98.95,bmkane@sympatico.ca,14698056,000000122744855,5,4,,4
325319,25-JAN-12,13-JAN-12,Gopi Rathinam,,en,70.24.160.42,caerau@sympatico.ca,14591090,000000122545753,5,5,,5
325320,25-JAN-12,24-JAN-12,Diedra,,en,74.12.89.231,lindawalker@sympatico.ca,14722284,000000122792138,5,5,"nothing
The rep identified the concern at once, and spent time to resolve the issue to our satisfaction.  ",4
325321,25-JAN-12,24-JAN-12,Sharon,,en,174.91.77.109,gelhar@sympatico.ca,14718978,000000122785243,5,4,,3
325322,25-JAN-12,24-JAN-12,Anusha,,en,76.70.113.61,omorris@sympatico.ca,14724424,000000122806294,2,1,"I called and had a very difficult time understanding agent and making myself understood.  She directed me erroneously to web client support ( Iwanted personal web space support).  I called again, got a different agent whose English was no better.  She seems to have put me on hold and eventuallyy I got a busy signal and hung up.  I then went to online chat and got the help I needed.",3
325323,26-JAN-12,25-JAN-12,Ksouri,,fr,70.29.192.51,chcolin@sympatico.ca,14731288,000000122809898,4,4,"Ma boîte de courriel était pleine. Le technicien a fait le nécessaire pour la vider.  J'ai ensuite demandé qu'il me montre la marche à suivre pour faire l'opération moi-même si cela se reproduit (ce que je vais savoir éviter à l'avenir).  J'aurais aimé que cette marche à suivre pour vider le courrier accumulé me soit indiquée la première fois où j'ai eu à demander de l'aide de Bell l'année dernière. Donc, tout est en ordre pour moi maintenant.",5
325324,26-JAN-12,25-JAN-12,Sheng,,en,184.147.184.36,lutgendorff@sympatico.ca,14736994,000000122809096,3,4,provide better value for money,2
325325,26-JAN-12,25-JAN-12,Juan,,en,184.147.204.111,janethines@sympatico.ca,14734796,000000122817717,3,1,"It would help if the manual were more
user friendly for people who do not understand computor lingo.
The tech who tried to help me could not make me understand, and suggested that I call back later when another helper was with me.",4
325326,26-JAN-12,25-JAN-12,Saranya,,en,184.147.184.36,lutgendorff@sympatico.ca,14736996,000000122809473,3,4,provide better value for the money,2
325327,26-JAN-12,25-JAN-12,Kathy,,en,184.147.204.111,janethines@sympatico.ca,14734798,000000122815936,4,2,The person asked if I wanted help and I told her that I did not know when I would have a helper at this end.,4
325328,26-JAN-12,25-JAN-12,Christianne,,en,70.53.56.236,angiewootton@bell.net,14729852,000000122811218,5,5,nothing it was wonderful,5
325329,26-JAN-12,25-JAN-12,Romeo,,en,70.30.45.118,howard.karen@sympatico.ca,14734368,000000122816473,5,4,"After a few chats and calls with bell reps. Im am surpise how long i took to fix the problem. My connecion was extremely bad due to the modem. Nov 2010 to jan 2012  ???? Having to reboot the modem as much as 20 or more times a day in almost with an hour period, is not seting well with me. A new modem was rec today. all is working so far.But 2 o 3 months with poor service really that is not right. Romeo was extremly helpfull in resovleing my connection on the 25 of Jan.",
325330,26-JAN-12,25-JAN-12,Med nejib,,fr,184.145.251.29,dez22@sympatico.ca,14732298,000000122830640,5,4,"le représentant est patient et courtois un service professionel.
Merci",5
325331,26-JAN-12,25-JAN-12,James,,en,69.157.4.224,kath8171@bell.net,14735926,000000122816475,5,3,not answer my call from the Phillipines it gets me very irritated when I can not comprehend what they are saying & that jobs are outsourced from Canada. I could go on but suffice it to say I don't like it.,3
325332,26-JAN-12,25-JAN-12,Gilberto Jose,,en,174.91.11.133,vinysan@sympatico.ca,14742132,000000122832425,5,5,,5
325333,26-JAN-12,25-JAN-12,Janice,,en,216.208.50.162,b.viger@sympatico.ca,14730198,000000122823966,5,4,This is not an answer to your question but I would like to advise you that when I talked to Janice I was very annoyed with Bell and was abrupt with her.  I did apologize but would like to advise that she was nothing but polite and professional to me when she probably did not feel like it.  I thank her very much.,
325334,26-JAN-12,25-JAN-12,Hector,,en,184.147.190.60,colette.trimm066@sympatico.ca,14731608,000000122812710,5,4,,4
325335,26-JAN-12,24-JAN-12,Fatiha,,fr,65.94.124.253,lorainetherrien@sympatico.ca,14722442,000000122784398,4,4,,5
325336,26-JAN-12,24-JAN-12,Wafa,,fr,65.94.124.253,lorainetherrien@sympatico.ca,14722444,000000122783843,4,4,,5
325337,27-JAN-12,26-JAN-12,Joy,,en,76.66.126.254,gebonomolo@sympatico.ca,14747318,000000122849118,5,5,Nothing the technician was very knowledgeable.,5
323721,27-JAN-12,26-JAN-12,Natalia,,en,174.91.43.178,srome@sympatico.ca,14754698,000000122849116,5,5,,5
323722,27-JAN-12,26-JAN-12,Nicole,,en,69.159.71.252,ddulmage@sympatico.ca,14745816,000000122842139,5,5,"This call was handled well - however the call in December seemed good they never processed the entry which required a second follow up call in January and my invoice was incorrect.
I am sorry that happened.",4
323723,27-JAN-12,26-JAN-12,Haythem,,fr,174.89.216.95,caronsy62@sympatico.ca,14744770,000000122845639,5,5,"Je savais ce que je voulais et je l'ai obtenu, même avec un rabais. Le service a été efficace et courtois.",5
323724,27-JAN-12,26-JAN-12,Zoubeir,,fr,65.94.188.165,agbrunet@sympatico.ca,14743130,000000122849115,5,5,,5
323725,27-JAN-12,26-JAN-12,David,,en,74.14.197.112,shirley.todorski@sympatico.ca,14754416,000000122834589,5,4,,4
323726,27-JAN-12,26-JAN-12,John,,en,67.70.81.156,roseplace@sympatico.ca,14753856,000000122834092,4,4,"I appreciated the fact that the my contact was patient with me. And he didn,t seem to mind having to repeat some words for me.
",4
323727,27-JAN-12,26-JAN-12,Kevan,,en,70.52.7.194,rjtooke@sympatico.ca,14753612,000000122848058,5,5,nothing,5
323728,27-JAN-12,26-JAN-12,Rim,,fr,184.145.212.99,andre.lachance@sympatico.ca,14743544,000000122837598,5,5,Rien pour cette fois,5
323729,27-JAN-12,26-JAN-12,Abderrahmen,,fr,65.92.251.229,andre.cournoyer@sympatico.ca,14743532,000000122839732,5,5,Excellent votre employé est à recommandé,5
323730,27-JAN-12,26-JAN-12,Aprajit,,en,74.12.20.40,satindersanga@bell.net,14754168,000000122844450,5,5,KEEP UP THE GOOD WORK.,5
323731,27-JAN-12,26-JAN-12,Amina,,fr,67.68.167.205,alacasse7@sympatico.ca,14743246,000000122845828,5,5,,4
323732,27-JAN-12,26-JAN-12,Jason,,en,208.124.246.42,mindywalton@sympatico.ca,14751620,000000122837139,5,5,I probably would not have called earlier in the week to inquire about a suspension of our internet as that representative was not very helpful in finding an agreeable solution. But Jay was more than willing to help and resolved my situation.,4
323733,27-JAN-12,26-JAN-12,David,,en,207.164.79.76,bj32@sympatico.ca,14744236,000000122855943,5,5,,5
323734,27-JAN-12,26-JAN-12,Steve,,en,174.88.103.86,stefania20@bell.net,14754754,000000122843634,5,5,,4
323735,27-JAN-12,26-JAN-12,Marc-andre,,en,70.24.160.209,gl.mealing@sympatico.ca,14747534,000000122837707,5,5,Nothing,5
323736,27-JAN-12,26-JAN-12,Jason,,en,174.95.64.137,lomaine@sympatico.ca,14750470,000000122847003,4,4,,5
323737,27-JAN-12,27-JAN-12,Duncan,,en,207.219.69.208,gary1w@sympatico.ca,14747234,000000122858715,3,1,After wasting my time on the bell.CA. Site for loging into my account to finally calling tech s upport after 1.5 hours and then being told it is A Bell problem and will not be solved for 24 hours,2
323738,27-JAN-12,25-JAN-12,Edgar,,en,64.231.50.83,l.cass@sympatico.ca,14736256,000000122833174,5,5,Nothing for this particular inquiry.,5
323739,27-JAN-12,26-JAN-12,Joseph,,en,174.91.52.112,lpace@sympatico.ca,14750566,000000122852210,5,5,They were great...best service ever from Bell. There was Josef and then another guy from the Philippines.  Excellent!,5
323740,27-JAN-12,26-JAN-12,Armando,,en,69.254.116.46,a.digby@sympatico.ca,14742960,000000122836290,4,3,Nothing,4
323741,27-JAN-12,26-JAN-12,Nidhal,,fr,76.64.251.30,murrayr3@sympatico.ca,14752006,000000122838271,3,3,,3
323742,27-JAN-12,25-JAN-12,Joseph,,en,69.254.116.46,doug.digby@sympatico.ca,14732546,000000122824072,5,5,Nothing,5
323743,27-JAN-12,26-JAN-12,Sarra,,fr,76.64.251.30,murrayr3@sympatico.ca,14752008,000000122836824,3,3,,3
323744,27-JAN-12,26-JAN-12,Jose,,en,184.145.131.7,akooyltd@sympatico.ca,14743222,000000122834706,5,3,,4
323745,27-JAN-12,26-JAN-12,Carlton,,en,70.52.217.125,ppook@bell.net,14753020,000000122854432,4,4,,5
323746,27-JAN-12,25-JAN-12,Ashish Prabhu,,en,174.89.55.118,taron.mullaly@sympatico.ca,14741494,000000122832499,4,4,BAD RECEPTION,4
323747,27-JAN-12,26-JAN-12,Kamel,,fr,174.91.243.129,fred.cunche@sympatico.ca,14747104,000000122855478,4,,,5
323748,25-JAN-12,24-JAN-12,Maher,,fr,76.68.174.146,bernierm2@sympatico.ca,14715580,000000122806705,4,4,aucune idée,5
323749,25-JAN-12,24-JAN-12,David,,en,76.71.48.21,gmdf@bell.net,14719238,000000122788742,3,2,"I received an e-mail transaction summary 15907830 indicating I requested a new billing address in PEI. I have never lived outside of Ontario. I was told not to worry, however, I have not been sent confirmation that this was an error that would be corrected. My concern is that I could have problems down the road. Is this thieft identity? To be on the safe side should I cancel all my Bell services (phone, TV, Internet)? I am very uncomfortable with the action I received. ",
323750,25-JAN-12,24-JAN-12,Gloria,,en,64.231.139.91,jctomlinson@sympatico.ca,14720500,000000122793310,4,4,"The CSR who took the call was polite and fluent in English. She promised that there would be an employee seeing us today between 12 & 5pm. The young man, Greg from Haliburton was here 2 hrs replacing old lines from the pole , a new box and line from the box. He was wonderful and explained everything he did ! Keep up the good work! A happy customer & shareholder!   The Tomlinsons",5
323751,25-JAN-12,24-JAN-12,Jeff,,en,174.93.49.136,goodmen@sympatico.ca,14719282,000000122793402,5,5,"I had no internet for a week and half, and placed numerous tech support calls and my experience was tourture, wasting hours of my valuable work time over the last week and half, until I received Jeff as my Tech support he was very knowledgeable and helpful,  the rest i dealt with were not especially the last employee i dealt with (Catherine)   your really need to expedite your process being passed around so much is so time consuming and fustrating.  Maybe Jeff should train your less than competent staff ",2
324270,26-JAN-12,25-JAN-12,Jorge Alberto,,en,24.244.248.8,paula.mamo@sympatico.ca,14738998,000000122832769,4,4,"I'm not sure if this is actually the rep who solved my issue - I had to call back after being disconnected (see previous survey) and whoever helped me was awesome.  My suggestion is that I receive 2 surveys as I called twice, but one would have sufficed when my issue was resolved.  It was explained that something was at 100% causing for our frequent dropped internet.  I would appreciate an explanation as to what was done as I couldn't really hear what the solution was.",3
324271,26-JAN-12,25-JAN-12,Kelly,,en,76.64.163.55,beverly.marois@sympatico.ca,14730438,000000122823319,5,5,,5
324272,26-JAN-12,25-JAN-12,Ines,,fr,76.64.139.102,manon.gauvreau@sympatico.ca,14737245,000000122819431,5,5,rien,5
324273,26-JAN-12,24-JAN-12,Eric,,en,76.69.142.178,roy.singh@sympatico.ca,14726096,000000122797837,4,4,,4
324274,26-JAN-12,24-JAN-12,Ahmednur,,fr,69.159.90.94,michelpaquet44@sympatico.ca,14723566,000000122800882,5,,"la main gauche ne sait pas ce que fait la main droite.  La prochaine fois j'irai immédiatement au service de débranchement.  Vos conseillers sont très courtois mais on doit passer d'un département à l'autre car ils ne peuvent pas répondre à nos questions pour tous les services que nous avons avec Bell.  Cellulaires, internet, télévision et autres.  Une chose certaine, bell ne récompense pas (fidèlité) pour ces vieux abonnés. Il y a beaucoup de promotions(iphone,décodeurs,modem-routeur gratuits) pour les nouveaux mais au diable les vieux abonnés (bell pourrait offrir gratuitement de mettre à jour les appareils qu'ils ont en main lors de nouvelles technologies). Nous avons quatres services chez vous dont je dois avoir 4 accès sur monbell. afin de voir mes 4 factures. dont 4 nom d'utilisateur et 4 mot de passe.  Vos informaticiens ne sont pas capables de nous donner accès à Monbell avec seulement un accès et interrogation selon mes services. en ce qui concerne vos $2.oo,  on recoit par internet et on recoit toujours la facture papier -  dont toujours le $2.00 de charger. Quand Bell intelligent va nous remettre nos $2.00 plus taxe et arrêter la facture papier.
ah j'oubliais je suis un vieil abonné, on peut continuer à le fourrer.  Excusez moi mais je n'ai pas été satisfait de la situation créé par Bell cette semaine.  Par la présente, je vous confirme que le technicien est venu pour la ligne sèche et que j'ai de nouveau accès à mon internet.  Cette situation aurait du être évitée par Bell.  Mais c'est l'abonné qui paie pour vos erreurs de technicalité.",
324275,26-JAN-12,25-JAN-12,Wilson,,en,70.52.230.78,JamesPaul32@sympatico.ca,14729044,000000122821755,2,2,,2
324276,26-JAN-12,25-JAN-12,Houssem,,fr,70.30.148.101,wendake1955@bell.net,14742300,000000122811323,4,,,5
324277,26-JAN-12,18-JAN-12,Ashley,,en,70.48.254.235,petersjg@sympatico.ca,14656976,000000122660961,5,5,,5
324278,26-JAN-12,24-JAN-12,Mohamed Amine,,fr,197.31.66.92,ahmedelhaial@sympatico.ca,14714588,000000122807434,5,5,bonne continuation amin et merci,5
324279,26-JAN-12,24-JAN-12,Hector,,en,70.27.4.239,jakepac@sympatico.ca,14720300,000000122793141,5,5,Nothing.,5
324280,27-JAN-12,11-JAN-12,Srinivasan,,en,74.14.118.68,edunklin@sympatico.ca,14566228,000000122487458,5,5,,5
324281,27-JAN-12,26-JAN-12,Janice,,en,74.198.164.186,bshaver@bell.net,14744550,000000122852289,5,5,,5
324282,27-JAN-12,26-JAN-12,Ronald,,en,216.218.29.244,joe.c21@bell.net,14749116,000000122854988,3,4,,4
324283,27-JAN-12,25-JAN-12,Kurt,,en,132.246.45.141,gonpickn@bell.net,14733844,000000122821718,5,5,,5
324284,27-JAN-12,26-JAN-12,Daniel,,en,70.49.126.57,zalouk@sympatico.ca,14756108,000000122846566,1,1,Bad internet connection ,2
324285,27-JAN-12,26-JAN-12,Divya,,en,72.91.149.4,almcalear@bell.net,14743424,000000122844143,5,4,,4
324286,27-JAN-12,25-JAN-12,Suraj,,en,76.70.116.221,wfruehauf@sympatico.ca,14742312,000000122811737,5,5,Prevent messages from accessing the Outlook Express Inbox,3
324287,27-JAN-12,26-JAN-12,Geetha,,en,70.26.67.154,vcarli@sympatico.ca,14755566,000000122854933,5,5,Nothing that I can think of.,5
324288,27-JAN-12,26-JAN-12,Timothy,,en,174.94.40.104,jurban@sympatico.ca,14749458,000000122853256,4,4,Why do you have to be confronted with the competition to make a change.,4
324289,27-JAN-12,25-JAN-12,Mustapha,,fr,70.26.202.113,rachelle-ouellette@sympatico.ca,14739520,000000122815811,3,1,Comprendre ma situation et être réceptif à ma problématique.  Je me suis toutefois laissé emporter et cela je ne le dois pas au conseiller.,4
324290,27-JAN-12,26-JAN-12,Srinivasan,,en,67.68.9.80,ommay@sympatico.ca,14752398,000000122842594,5,4,,5
324291,27-JAN-12,25-JAN-12,Houssemeddine,,fr,70.26.202.113,rachelle-ouellette@sympatico.ca,14739522,000000122817953,3,2,"Procéder de la même façon de la livraison au retour du colis.  Puisque que le colis a été livrer chez moi, il aurait été plus simple de venir le recueillir également chez moi, tout comme je l'ai fait avec Bell Express Vu d'ailleurs.",4
324292,27-JAN-12,25-JAN-12,Ahmed,,fr,174.92.187.40,claflamme002@sympatico.ca,14731466,000000122812935,4,5,,5
324293,27-JAN-12,26-JAN-12,Yaseen,,en,76.69.140.153,finlaymac@bell.net,14746930,000000122850653,3,4,When I first contacted you the voice of a young man replied using much technical jargon and speaking  very fast. I was thoroughly confused. I finally got through to him and convinced him that all I wanted was for a repair man to come and look at my computerThe repair man finally arrived and all was well. He quickly identified the trouble and repaired  it ,4
324294,27-JAN-12,26-JAN-12,Anne,,en,70.30.45.27,wjmurenbeeld@sympatico.ca,14755874,000000122848204,5,5,,5
324295,27-JAN-12,26-JAN-12,Elyes,,fr,69.70.122.70,claude.trottier@sympatico.ca,14745204,000000122850542,1,1,"Inacceptable le délai pour recevoir la pièce défectueuse. Aussi. ce n'est pas le bloc d'alimentation de mon modem qui est défectueux, j'ai essayé celui de mon voisin. C'est le modem au complet qui doit être changé. Pas fort votre soutien technique.",1
324296,27-JAN-12,24-JAN-12,Christopher,,en,65.95.160.16,pete.sandy@bell.net,14724820,000000122782189,,,We were out of the country and could not use a phone to call Bell re: the email fraud we were experiencing.  The response to our question was sent to the account on which we were experiencing the problem.  We did not have access to that account as we were blocked from it.  We requested an email be sent to an alternate account which it seems could not be done for safety reasons which certainly makes sense.,
324297,27-JAN-12,26-JAN-12,Irving,,en,65.92.45.9,sglauser@sympatico.ca,14754316,000000122836655,3,4,Hard to hear the operator. My hearing is good.,3
324298,27-JAN-12,26-JAN-12,Sharmila,,en,70.26.92.20,gsprack@sympatico.ca,14747724,000000122840816,2,3,Talk to some in Canada that I can understand !!!,2
324299,27-JAN-12,26-JAN-12,Sabrine,,fr,184.144.227.70,raymond.picard@sympatico.ca,14753292,000000122846583,4,4,,4
324300,27-JAN-12,12-JAN-12,Sean,,en,99.239.59.246,bha@sympatico.ca,14577422,000000122511134,4,4,,4
324301,25-JAN-12,24-JAN-12,Mahender,,en,174.88.91.142,rossjames.forrest@bell.net,14726078,000000122798834,5,5,Not one thing,5
324816,26-JAN-12,25-JAN-12,Khaoula,,fr,174.92.239.240,nokia1@sympatico.ca,14738596,000000122810137,1,1,"J'ai passé 3 semaines à me battre avec Bell Canada, et des heures interminables avec des conseillers outre-mer qui me transferais d'un service à l'autre. Il aurait été plus facile au départ de m'envoyer un technicien.  Le technicien est venu aujourd'hui et a corrigé le tout en 20 minutes.  Son nom est Michel Monette et je dois vous dire qu'il m a donné un service très professionnel et courtois, vous pourriez le féliciter de son excellent travail",1
324817,26-JAN-12,24-JAN-12,Darwin,,en,76.64.102.126,arado@sympatico.ca,14715104,000000122807345,5,5,It was very good.,5
324818,26-JAN-12,25-JAN-12,Kris,,en,174.94.51.129,sangary@sympatico.ca,14740524,000000122816388,4,4,,4
324819,26-JAN-12,25-JAN-12,Kumar,,en,74.15.61.162,pcutter@sympatico.ca,14739078,000000122826432,4,4,"Since it was only yesterday, I am still waiting to see if the 'repairs' are permanent.  Follow-up, by a live person in a week or so, would be appreciated.",4
324820,26-JAN-12,24-JAN-12,Robert,,en,67.70.47.38,icarmichael@bell.net,14719964,000000122796075,5,4,,5
324821,26-JAN-12,25-JAN-12,Rebeca,,en,174.92.157.154,roxannefischback@bell.net,14740164,000000122832382,5,4,mmmmmm I guess nothing!!!,3
324822,26-JAN-12,25-JAN-12,Abhishek,,en,174.92.157.154,roxannefischback@bell.net,14740166,000000122832093,2,1,make sure the person knows what there doing and you should think about lower your prices or give faster internet ,3
324823,26-JAN-12,24-JAN-12,Tony,,en,69.159.16.27,byeo@sympatico.ca,14716098,000000122786786,4,4,,4
324824,26-JAN-12,24-JAN-12,Kenneth,,en,64.231.43.220,hgweltz@sympatico.ca,14719732,000000122783894,4,3,"As this was the fourth call regarding this matter I am furious with the whole experience.  Your customer service is horendous and you need to have your tech support listen to us the consumer. I should not have to make 4 phone calls to resolve my problem and trouble shoot the problem myself.  Your rates are high and the service is awful!  Kenneth was helpful and got the modem I asked for previously, so the complaint is not with him",2
324825,26-JAN-12,25-JAN-12,Nafti,,fr,67.70.103.101,lapointe.mariette@bell.net,14736348,000000122812615,5,4,j'ai été très bien répondu et jusqua date  vous pouvez rien faire a moins qu'il m'arrive un autre pépin.,5
324826,26-JAN-12,25-JAN-12,Juan,,en,174.91.66.107,brian.grills@sympatico.ca,14730748,000000122829496,5,5,,4
324827,26-JAN-12,25-JAN-12,Hari,,en,70.49.96.171,frederick.grove@bell.net,14733346,000000122819803,5,5,I would like to get bell mail in english when I click on the mail icon not this hot mail in French.,5
324828,26-JAN-12,24-JAN-12,Leah,,en,76.68.118.161,thorn-services@sympatico.ca,14727730,000000122801763,5,5,,4
324829,26-JAN-12,25-JAN-12,Alvaro,,en,174.89.109.213,jojosavelli@sympatico.ca,14735518,000000122830823,5,5,"Nothing, well done",5
324830,26-JAN-12,25-JAN-12,Wayne,,en,70.26.97.132,watson51@sympatico.ca,14742252,000000122811168,3,3,"Wayne was fine, it was the people I dealt with in the call previously and in the 4 calls between December 6, 2011 and January 25, 2012 that gave me misinformation and caused a great waste of time for me and for Bell representatives.  Giving a customer the straight answers and perhaps even contacting them when something goes wrong would help.  Also, completing an order without the customer having to check that internet speed has been adjusted to find out that only the account billing was changed, not the level of service.  ",3
324831,26-JAN-12,21-JAN-12,Temsu,,fr,184.148.172.63,gaetanlaliberte@sympatico.ca,14690346,000000122728011,5,5,,4
324832,26-JAN-12,25-JAN-12,Catherine,,en,69.158.97.254,kclendor@sympatico.ca,14735966,000000122831709,5,5,Nothing at all.,5
324833,26-JAN-12,20-JAN-12,Frank,,en,69.158.97.254,kclendor@sympatico.ca,14680538,000000122720408,5,5,I am a satisfied costomer,5
324834,26-JAN-12,25-JAN-12,Mary ruksana,,en,184.147.52.235,slifchits@bell.net,14740952,000000122829144,5,5,,4
324835,26-JAN-12,19-DEC-11,Helenpearl,,en,70.55.182.42,joan_perron_4@sympatico.ca,14300574,000000121987874,5,5,,5
324836,26-JAN-12,25-JAN-12,Asma,,en,70.27.125.173,sjm65@sympatico.ca,14740924,000000122830821,4,4,"Have a better or clearer connection or a person that can speak very cleary.
It was almost like a poor connection. 
Rep. seemed to be like in the distance;
hard to understand at times. Had to ask 
multiple times of what she was saying because I couldn't hear/understand her. 
maybe it was her accent. Your help centre didn't seem to be Canadian based.",4
324837,26-JAN-12,22-JAN-12,Kevan,,fr,70.53.249.29,mario_stp@sympatico.ca,14702134,000000122748348,5,5,,5
324838,26-JAN-12,25-JAN-12,Manish,,en,174.5.194.43,vdowding@sympatico.ca,14742032,000000122828897,3,1,Solve my problem,3
324839,26-JAN-12,26-JAN-12,Krutthiga,,en,70.31.96.74,tmcadam11@sympatico.ca,14741768,000000122833531,4,4,,4
324840,26-JAN-12,25-JAN-12,Zaccheus,,en,70.26.135.206,eliz@sympatico.ca,14732828,000000122826130,5,5,,4
324841,26-JAN-12,24-JAN-12,Mathew,,en,70.49.181.249,The4Jones@sympatico.ca,14714290,000000122787949,4,4,,4
324842,26-JAN-12,24-JAN-12,Mauricio,,en,74.14.146.254,deanshea@sympatico.ca,14717454,000000122807477,5,5,nothing,5
324843,26-JAN-12,25-JAN-12,Hadhemi,,fr,70.55.205.142,joviale1@sympatico.ca,14735580,000000122815280,3,1,Comme elle a fait en me référent à un technitien,3
324844,26-JAN-12,21-JAN-12,Kate,,en,70.31.106.101,bookpond@bell.net,14688374,000000122727423,5,5,,5
324845,26-JAN-12,25-JAN-12,Allan,,en,64.229.205.137,lesfi@bell.net,14736496,000000122818533,5,4,,5
324846,26-JAN-12,23-JAN-12,Rolando,,en,76.67.160.44,swattond@sympatico.ca,14713164,000000122754166,3,3,"This was a follow up call only to find out that in upgrading my computer in the transfer by Sympatico of my e-mail only the Inbox messages were saved and all other including my Mailbox addresses, sent messages were lost!  I am not a happy camper!  Pat Swatton",2
324847,27-JAN-12,25-JAN-12,Dana,,en,76.69.151.235,malcolm.gear@sympatico.ca,14737210,000000122809882,1,1,Listen and follow customers request correctly,2
324848,27-JAN-12,26-JAN-12,Celina,,en,122.201.47.141,keithlawrence@sympatico.ca,14749698,000000122858586,4,4,"The name on the chat screen was ""Brooke"", not ""Celina"".  I wonder if there is a mechanism that can go from ""chat"" to ""live talk"".",5
324849,27-JAN-12,26-JAN-12,Nancy,,en,70.24.172.192,eileenlabonte@sympatico.ca,14746510,000000122836531,4,4,"Nancy is good at a CSR.  It's   good to have people as Nancy on your side.  The financial adjustments were supposed to have been done in October, lets hope the other side of the coin gets it lol, Thanks again , Ron",5
324850,27-JAN-12,26-JAN-12,Greg,,en,69.158.91.199,ed.mcbain@sympatico.ca,14746450,000000122837022,5,5,I think it is working fine as is.,5
324851,27-JAN-12,26-JAN-12,Kyle,,en,64.229.237.193,sakharwood@bell.net,14754062,000000122852960,5,4,,3
324852,27-JAN-12,26-JAN-12,Janet,,en,70.30.97.232,nickkroezen@sympatico.ca,14752180,000000122850166,5,5,,4
324853,27-JAN-12,26-JAN-12,Andrew,,en,174.89.134.229,purkat@sympatico.ca,14753078,000000122834582,1,1,Andrew was rude and unhelpful.   ,
325338,27-JAN-12,27-JAN-12,Djouaihia,,fr,174.93.202.134,francois.lavoie3@sympatico.ca,14747055,000000122858840,2,1,Obtenir mon  mot de passe Bell ou encore me le faire parvenir pas courriel.,1
325339,27-JAN-12,26-JAN-12,Maurice,,en,69.158.86.13,newsu2@bell.net,14752142,000000122854212,4,1,"I called back to find out if paying the $3?/mo extra, the problem I called abt/ earlier in the day could be resoloved. He offered to take control of my computer (as the 1st rep had done) & see if he could help me anyways. Unfortunately the site on which I had the problem was empty (the on-line  auction was over)& I couldn't come up with another example. Both tech.s were polite & enthusiatic. ",4
325340,27-JAN-12,17-JAN-12,Partha,,en,69.158.89.226,jherscheid@sympatico.ca,14639060,000000122632101,2,1,"My initial contact was lost at what to do  Eventually past me to a superior. This lady in turn started to instruct me how to change my modem to awifi device. Totally irrelevant tp my problem. After several hours on the phone I begged off and to please call me back. Next day I got a call and was able to get an appointment for a technician to come to the house. The tech could not secure access to the incoming phone line. He come back the next day and exchanged the modem's power supply which finally fixed the problem. Personal visit was fine, the help line to India was torture and of no help. Alhough disappointed I will stay with Bell.",3
325341,27-JAN-12,26-JAN-12,Ashley,,en,174.91.55.178,tai-ling@sympatico.ca,14755072,000000122836282,4,5,    Not having to wait so long to talk to someone.,5
325342,27-JAN-12,17-JAN-12,Jessica,,en,70.54.52.161,brye44@bell.net,14634646,000000122624920,5,5,Everything he was there for was absolutely perfect!!,5
325343,27-JAN-12,26-JAN-12,Hassen,,fr,70.30.187.119,dianemoisan@sympatico.ca,14746044,000000122843440,5,4,,5
325344,27-JAN-12,26-JAN-12,Ravi,,en,67.71.57.184,davebarb@sympatico.ca,14745696,000000122858216,5,4,"nothing different from Ravi, but you have the wrong time of the inquiry it was 10.04 pm.  ",4
325345,27-JAN-12,26-JAN-12,Carmen,,en,67.68.73.151,addy.casny@sympatico.ca,14743088,000000122838717,3,3,,4
325346,27-JAN-12,26-JAN-12,Elsy,,en,70.49.85.241,michelle.porter014@sympatico.ca,14751530,000000122857243,5,5,nothing,5
325347,27-JAN-12,26-JAN-12,Shaik Rameez,,en,184.145.131.109,jimary1@sympatico.ca,14748960,000000122857880,5,5,none,5
325348,27-JAN-12,17-JAN-12,Marie,,fr,67.68.124.190,mychelynetremblay@bell.net,14642376,000000122629862,4,4,,4
325349,27-JAN-12,24-JAN-12,Anthony,,en,65.95.50.251,panther12@sympatico.ca,14724536,000000122804937,3,4,"To tell you the truth I made several calls to every department of Bell I.e. Phone, TV, and Internet.  I'm not sure which one this was to what department.  The one thing that was not done was I wanted to talk to the supervisor when the representative said they could not help me and nothing could be done (they insisted they couldnt resolve my problem.)  Only after several times of asking to talk to the supervisor, and several times of being put on hold for several minutes, and becoming very upset with them,  did they then,  resolve the problem the way I wanted it to be done in the first place.
If the representative would only listen to what I was said in the first place, (poor understanding of the English language maybe? That is one of the biggest problems calling Bell at any time; trying to get someone to speak to that you can understand or they can understand you) there wouldnt have been any problem.  Remember the customer is suppose to always be right! (They generally are)
",3
325350,27-JAN-12,26-JAN-12,Timothy,,en,70.51.74.254,gmfairb@sympatico.ca,14747566,000000122836374,5,5,My issues were resolved professionally by Timothy . No improvements can be offered if all representatives are as cureteous and knowledgable as Timothy was .  ,4
325351,27-JAN-12,26-JAN-12,Shakeel,,en,70.27.20.142,folliott@sympatico.ca,14746982,000000122857349,5,5,The handling of the situation was perfect!,5
325352,27-JAN-12,26-JAN-12,Med Anouar,,fr,69.70.122.70,claude.trottier@sympatico.ca,14745202,000000122850042,1,1,"Écouter ce que j'avais à dire.
Je suis sur le point de passer à Videotron.",1
325353,27-JAN-12,26-JAN-12,Sami,,fr,69.70.122.70,claude.trottier@sympatico.ca,14745206,000000122852903,1,1,Inacceptable le délai pour recevoir la pièce défectueuse. J'étais sur le point de m'inscrire aussi à la télé - bell. Mais je vais re-considérer mon choix.,1
325354,27-JAN-12,26-JAN-12,Aquiles,,en,65.95.49.10,johnhanes.jr@sympatico.ca,14749186,000000122856889,5,5,Everything was great except i could hardly understand them at times,4
325355,27-JAN-12,25-JAN-12,Rajni,,en,64.229.156.234,keither@bell.net,14735982,000000122817535,5,5,Offer UNLIMITED BANDWIDTH,1
325356,27-JAN-12,26-JAN-12,Seshadri,,en,70.29.122.132,ann.f@sympatico.ca,14743628,000000122855404,1,1,"could not understand the technician - spent over 2 hrs. on the phone with him and then was put on HOLD FOR 1 HR.8 MIN. while he was ""finding someone who could help""  I finally disconnected the call and started over again at 9:10 a.m. Fri. morning with 310-2355.  Now at 12.21 p.m. Friday January 27 I have my Internet service back.  This was an absolute nightmare from Tues. Jan 24 till today.  Check your records and you will see that I was on the verge of cancelling Sympatico and switching to Rodgers.  ",1
325357,27-JAN-12,26-JAN-12,Tony,,en,98.208.166.248,davevoyce6@bell.net,14745718,000000122841074,4,3,Talk slower and in clear Englieh,5
325358,27-JAN-12,25-JAN-12,Timothy,,en,70.31.58.78,daveisabel.carter@sympatico.ca,14731978,000000122817504,5,5,Nothing!  It was the most professional and helpful call that I have ever received from Bell and I am a senior that has been dealing with Bell for years!!!,5
325359,27-JAN-12,24-JAN-12,Emely,,en,70.27.40.202,j_s_king@sympatico.ca,14720176,000000122782762,5,5,I had to ask the Tech to speak louder I am loosing my hearing but have an appointment with a specialist next week hope he can resolve my problem.,5
325360,27-JAN-12,25-JAN-12,Sumithra,,en,70.48.2.155,ArnoldMcintyre@sympatico.ca,14728948,000000122816850,4,4,"I wish to commend Dan at customer service, Hamilton, and technician Glenn Brown at Arnprior for courteous and efficient help.  It is early yet, but so far, the problems have been resolved. ",4
325361,27-JAN-12,26-JAN-12,Levy,,en,207.96.227.9,denis.sirhan@bell.net,14745906,000000122855124,1,1,Given more info,2
325362,27-JAN-12,26-JAN-12,Bernard,,en,67.68.43.223,tokic@sympatico.ca,14755352,000000122850699,4,4,,5
325363,27-JAN-12,26-JAN-12,Khan,,en,65.95.221.68,davvyy@sympatico.ca,14745766,000000122858079,5,5,Nothing,5
325364,27-JAN-12,26-JAN-12,Diego,,en,174.95.144.199,sorbecon@sympatico.ca,14754660,000000122845466,5,5,nothing,5
325365,27-JAN-12,26-JAN-12,Srinivasan,,en,204.15.37.202,josephine.wong@bell.net,14749266,000000122834118,5,3,comment for question 2: i was in a rush (5 minutes available only) and so there was not enough time for Srinivasan to solve the problem for me.,5
325366,27-JAN-12,25-JAN-12,Ritwik,,en,70.49.28.142,dnsmurray@bell.net,14732456,000000122817088,5,4,,4
323752,26-JAN-12,25-JAN-12,Hakim,,fr,70.30.179.83,lucval@sympatico.ca,14736978,000000122824265,3,4,"Le casque d'écoute du gars fonctionnait mal et il n'arrêtait pas de dire que le problème était de mon bord. Impossible car je venais d'être transférée du même appel en provenance du service technique et la communication était OK au service technique. 
Encore là, le maudit problème du modem qui n'arrive pas. Le conseiller précédent m'avait juré que je l'aurais le lendemain ou le surlendemain et lui il me dit que c'est 4 jours pour livrer un modem!!! DONC, le premier conseiller m'a berné en me disant 2 jours puisque ce conseiller me dit 4 jours. C'est n'importe quoi. Au moins il a acccepté de me créditer pour le service internet que je n'ai pas eu depuis que j'ai demandé le changement à Fibe10 - bonne nouvelle. Mais pour mon modem, il n'a rien à me proposer pour régler mon problème (le modem devait arriver le 23 et il me le faut au plus tard le 27 avant mon départ à l'étranger - pour utiliser Skype). Finalement c'est MOI, MOI, MOI qui ai trouvé la solution: un technicien va venir à la maison et il va l'apporter le ""maudit modem"". Le rendez-vous est pris pour le 27 janvier PM donc j'ai l'assurance à 100% j'espère (à moins qu'on m'ait encore bernée...) de recevoir mon modem À TEMPS!!!. Ce qui me fâche dans tout ça, les employés sont gentils, très polis mais peu efficaces et ils font perdre tellement de temps aux clients sur la ligne téléphonique. On n'a pas juste ça à faire d'attendre 1 heure au téléphone. J'ai passé 1 heure pour régler mon problème et la solution, c'est moi qui l'ai trouvé, pas le conseiller de Bell. Si on me l'avait proposé dès le départ (faire venir le technicien à la maison), j'aurais passé 10 minutes au téléphone, j'aurais fini mon appel contente d'avoir été prise au sérieux comme cliente. Tandis que là, il a fallu que je me choque, j'étais écoeurée de me faire mettre en attente pour entendre après coup le même boniment - j'ai dû couper la parole au conseiller tant j'étais frustrée. A l'urgence de l'hôpital, je comprends que je dois attendre infiniment mais là, je suis la cliente qui paie et qui vous fait vivre, ça ne devrait pas se passer ainsi. Je déteste avoir à me fâcher quand je vous appelle, c'est vraiment de l'énergie inutile - pas besoin d'un diplôme pour comprendre ça il me semble. La politesse absolue des conseillers finit par m'énerver: arrêter de me remercier d'attendre sur la ligne, donnez du service tout simplement et du service efficace et RAPIDE! Si les ordinateurs des conseillers sont trop lents, CHANGEZ-LES, c'est pas compliqué pour vous il me semble...",3
323753,26-JAN-12,25-JAN-12,Yosimar,,en,64.229.185.178,alfoley@sympatico.ca,14729606,000000122811418,5,5,Nothing as the problem was created by Microsoft's Hotmail and was endeavouring to eliminate a potential problem that could have involved a very helpful Bell Tech Support person.,5
323754,26-JAN-12,25-JAN-12,Dhanasekar,,en,184.148.138.200,veinotpayne@sympatico.ca,14742038,000000122825680,5,5,nothing,5
323755,26-JAN-12,24-JAN-12,Sharon,,en,76.65.7.168,gord@bell.net,14719290,000000122789379,5,5,Not Thing,5
323756,26-JAN-12,25-JAN-12,Selim,,fr,70.49.65.187,rimr@sympatico.ca,14739854,000000122833314,4,4,,4
323757,26-JAN-12,25-JAN-12,Temsu,,fr,69.157.2.121,cfamula@bell.net,14731202,000000122820989,5,5,,3
323758,26-JAN-12,25-JAN-12,Ali,,en,74.15.44.52,hendrikpel@bell.net,14734238,000000122821571,5,5,lower sound of the music that is playing while on hold,4
323759,26-JAN-12,25-JAN-12,Juliio,,en,24.36.198.231,bmucci@sympatico.ca,14730606,000000122826374,5,5,nothing,5
323760,26-JAN-12,25-JAN-12,Hemavathi,,en,184.151.63.166,freehelp@sympatico.ca,14733360,000000122831256,3,5,"Her volume was low and could not understand her
And seemed impatient!",4
323761,26-JAN-12,25-JAN-12,Bobbie-Jo,,en,76.68.98.216,JGCurry@sympatico.ca,14729034,000000122822477,5,4,,5
323762,26-JAN-12,25-JAN-12,Sowmya,,en,174.95.180.36,bob.tomlinson@sympatico.ca,14730622,000000122819451,3,4,a Canadian technician,4
323763,26-JAN-12,25-JAN-12,Gregorio,,en,72.38.239.190,thood@bell.net,14741691,000000122809118,4,5,,4
323764,26-JAN-12,25-JAN-12,Daniel,,fr,70.53.221.132,liliane.cote@sympatico.ca,14736570,000000122812006,4,3,"Il m'a expliqué le problème, mais ne pouvait m'aider...",4
323765,26-JAN-12,25-JAN-12,Raj,,en,70.24.110.57,grahamhurst@sympatico.ca,14733898,000000122823486,5,4,,5
323766,26-JAN-12,25-JAN-12,Mahender,,en,70.51.162.62,franknjan@sympatico.ca,14733328,000000122810844,5,5,,5
323767,26-JAN-12,25-JAN-12,Naveen,,en,69.159.5.190,d_rancourt@sympatico.ca,14731828,000000122826204,5,5,none,5
323768,26-JAN-12,21-JAN-12,Kishore,,en,74.15.98.147,wlafleche@sympatico.ca,14696894,000000122725251,4,4,Probably source your help to make communication (two way) easier. In English.,3
323769,26-JAN-12,24-JAN-12,Vikram Aditya,,en,174.94.1.123,tomladd@bell.net,14727846,000000122784229,2,4,"listen, think, consider, answer questions when asked, refrain from asking nothing but questions without consideration of the client's issue.

This fellow FINALLY recognized what i was trying to accomplish, simply to notify all recipients of a bogus email, that it was NOT me, and to disregard the message.

But prior support staff were not helpful.
",1
323770,26-JAN-12,26-JAN-12,Mindy,,en,174.89.233.250,mad.hatter@sympatico.ca,14737142,000000122833385,5,5,it's all good,5
323771,27-JAN-12,24-JAN-12,Kaustabh,,en,65.92.77.21,lolaquit@sympatico.ca,14722430,000000122792237,5,5,None. Kaustabh was very patient and walked me through what needed to be done.,5
323772,27-JAN-12,26-JAN-12,David,,en,76.65.38.37,miklor@sympatico.ca,14751596,000000122844551,5,4,not screw up my phone/internet bill in the first place,3
323773,27-JAN-12,26-JAN-12,Danny,,en,184.148.175.228,bmorphy@sympatico.ca,14744294,000000122853845,5,5,"When I first called I spoke to someone else who could not solve my problem.  If Danny had taken my call first, it would have been quicker...Danny did an Excellent job, thank you Danny.",4
323774,27-JAN-12,24-JAN-12,Med nejib,,fr,184.144.190.52,jocelyne092@sympatico.ca,14720984,000000122806526,5,5,,4
323775,27-JAN-12,26-JAN-12,Emely,,en,70.50.128.124,terry.judy@sympatico.ca,14755160,000000122847766,4,3,only unsatisfactory that the operator still couldn't open my bell account which has know been a problem since 2009!!,2
323776,27-JAN-12,26-JAN-12,Eric,,en,70.48.243.177,sbtravis@bell.net,14754194,000000122849076,1,1,There could have been a solution to my problem.  I am a long term Bell customer with all services and my issue is a direct result of my childs disability and it was not seen as a concern by bell.  Feel free to contact me at 613-687-7348 or 613-633-1782 or email at sbtravis@bell to resolve this or I will be forced to find another providor in the near future.  Thank you.,2
323777,27-JAN-12,27-JAN-12,Dhia,,fr,76.68.136.203,hubert.pigeon@sympatico.ca,14748184,000000122858754,5,5,rien d'autre,3
323778,27-JAN-12,22-JAN-12,Andrew,,en,76.71.77.64,meta07@sympatico.ca,14702416,000000122742001,5,5,,4
324302,25-JAN-12,24-JAN-12,Neila,,fr,67.68.118.108,henri.gosselin@sympatico.ca,14719698,000000122798872,5,5,Rien de plus!,5
324303,25-JAN-12,24-JAN-12,Lobna,,fr,70.49.67.57,jacques.pouliot2@sympatico.ca,14720256,000000122796211,5,5,"rien
le tout était parfait... super
la dame était très patience avec moi
que demandwer de plus...",5
324304,25-JAN-12,24-JAN-12,Nadia,,fr,69.159.97.16,giguere77a@bell.net,14719100,000000122785008,5,5,"C'est délicat parce que certains clients pourraient s'en offusquer, mais je crois que vous devriez proposer la prise en charge de l'écran plus rapidement; ça vous sauverait beaucoup de temps",5
324305,25-JAN-12,19-JAN-12,Hugo,,en,65.95.69.100,colinfreel@sympatico.ca,14663070,000000122687671,5,5,Hugo was very easy to talk to and explain my problem -- I always ask where the operator is located and he said El Salvador.  Often when one calls for help there is a language and dialect problem and it is very hard to understand.  This can end up being extremely frustrating. Such was not the case here and Hugo was a great help.  Thank you. Jane Powell,5
324306,25-JAN-12,24-JAN-12,Maria,,en,76.64.72.144,sheilasul@bell.net,14726680,000000122790803,4,5,I had diffuculty understanding Maria her English wasn't the best.,4
324307,26-JAN-12,25-JAN-12,Hechmi,,fr,70.29.245.99,famillej.yelle@sympatico.ca,14733068,000000122828086,4,5,pour cette fois-ci c'était bien.. rien à redire...,5
324308,26-JAN-12,25-JAN-12,Houcem,,fr,70.53.193.66,g.couture@bell.net,14733440,000000122817637,1,1,"il ma fait deconnecte les fils electrique donc deconnecte le telephonne
jai meme appeler videotron pour changer de cie",3
324309,26-JAN-12,25-JAN-12,Megan,,en,70.24.209.231,n.weinstein@sympatico.ca,14738424,000000122830147,5,5,nothing,5
324310,26-JAN-12,25-JAN-12,Kathy,,en,70.49.4.61,jeffnjan@sympatico.ca,14735044,000000122811001,4,4,,4
324311,26-JAN-12,25-JAN-12,Lise,,fr,69.159.93.201,vachisb@sympatico.ca,14741972,000000122810274,5,5,de pouvoir repondre a mes questions avec une seul personne au lieu de me faire transferer trois fois..,4
324312,26-JAN-12,25-JAN-12,Robert,,en,64.229.27.144,lisepaquet@sympatico.ca,14736654,000000122820352,5,5,maybe answer my inquiry quicker instead of going through many stages as I really did not know what I was doing with my problem,5
324313,26-JAN-12,25-JAN-12,Daniel,,fr,70.30.239.171,chantale.bonin@sympatico.ca,14731240,000000122810289,5,5,tout etait parfait,5
324314,26-JAN-12,25-JAN-12,Houcem,,fr,184.144.149.49,annemarie98@sympatico.ca,14729896,000000122831802,3,2,"Je paie pour un service internet haute vitesse et le service internet que je reçois est loin d'être à haute vitesse! Alors que j'habite en zone urbaine, je ne comprends pas pourquoi qu'il en est ainsi! Bonne journée!
",2
324315,26-JAN-12,25-JAN-12,Irving,,en,65.94.56.91,gilker@sympatico.ca,14733706,000000122815531,3,4,The problem wasn't a bell problem but an Outlook email problem,4
324316,26-JAN-12,24-JAN-12,Wayne,,en,70.51.248.40,phylwhit@sympatico.ca,14724942,000000122794045,5,4,Nothing,5
324317,26-JAN-12,25-JAN-12,Krishidhar,,en,70.27.133.194,lomrao@sympatico.ca,14736778,000000122825750,5,5,,5
324318,26-JAN-12,25-JAN-12,Cesilia,,en,70.27.133.194,lomrao@sympatico.ca,14736780,000000122824532,5,5,,5
324319,26-JAN-12,25-JAN-12,Faouzia,,fr,184.145.169.85,therese.guilmaine@sympatico.ca,14741670,000000122813872,4,4,Faouzia a répondu correctement a mes questions j'ose espérer que ma facturasion seras définitivement réglé  car j'en ai assez!!!!Therese Guilmaine,4
324320,26-JAN-12,25-JAN-12,Mary,,en,70.54.154.88,williamdesign@sympatico.ca,14742344,000000122811403,5,5,,5
324321,26-JAN-12,25-JAN-12,Sergio,,en,76.70.118.105,kizoni@sympatico.ca,14736118,000000122830223,4,4,,5
324322,26-JAN-12,25-JAN-12,Ashley,,en,69.159.69.229,catrac@sympatico.ca,14731106,000000122825212,4,,,4
324323,26-JAN-12,25-JAN-12,Hanen,,fr,67.68.127.127,tibe8@sympatico.ca,14741696,000000122815289,3,3,"etre averti avant de facturÉ
 un service comme frais unique pour le modern

   merci",2
324324,26-JAN-12,24-JAN-12,David,,en,64.231.215.251,rcondo@sympatico.ca,14725480,000000122789687,4,3,Be completely clear on contract terms,4
324325,26-JAN-12,19-JAN-12,Alex,,en,192.197.95.10,rainey.family@sympatico.ca,14670828,000000122692449,5,5,,3
324326,26-JAN-12,24-JAN-12,Jhon,,en,70.30.71.8,b.mucci@sympatico.ca,14715314,000000122786305,4,4,everything was done very well,4
324327,26-JAN-12,17-JAN-12,Sowjanya,,en,65.94.202.100,jmgirvin@bell.net,14639154,000000122635470,2,3,"A representative who does not have such a strong accent and who is able to talk more slowly. The rep I talked to asked me if I always talked so slow. Yes, I do but the difference is, I am the customer. I am  73 yrs old and can no longer keep up with a fast, accented voice. ",3
324328,26-JAN-12,25-JAN-12,Anis,,fr,67.71.113.115,moguezi@sympatico.ca,14738184,000000122826126,5,5,,5
324329,26-JAN-12,25-JAN-12,Karen,,en,174.93.113.53,moores.roger@sympatico.ca,14738232,000000122812613,2,5,n/a,4
324330,26-JAN-12,25-JAN-12,Rolando,,en,76.69.18.198,cindy.loftus@sympatico.ca,14731434,000000122827126,5,4,,4
324331,26-JAN-12,25-JAN-12,Monica,,en,64.231.144.197,davidtosh@sympatico.ca,14732026,000000122829091,3,3,"I pay Bell for Call display and Name display.  When I received the call from Bell on Saturday afternoon, it just showed 1-866-988-0885 (Unknown) on my phone.  It bothers me that that I pay Bell for this service and that Bell can call me without the company name showing on my phone display.  Also, I was told that someone from Bell would be here between 12 noon and 3pm.  He arrived at 5:15pm and never called to say that he would be late.  I was originally told that he would be here between 12 and 6 but I was then asked what time would be good for me and I said early afternoon and then was told that he would be here between 12 and 3.  On an unrelated matter, I received a call from Bell last summer about a special deal that I was somewhat interested in and I asked the person from Bell to email this special to me and she said she couldn't so I didn't accept this offer.  If she had emailed the offer to me, I probably would've accepted it.  Always email offers to me instead of phoning me.  I rarely answer my phone if I don't recognize the name and number in the phone display.  Thank you.",4
324332,26-JAN-12,25-JAN-12,Elmer,,en,174.112.20.133,gpugliese@sympatico.ca,14733884,000000122832545,4,4,,5
324333,26-JAN-12,20-JAN-12,Lucas,,en,174.88.219.61,bbb.mirilovic@sympatico.ca,14675176,000000122700546,4,4,"Have a more simple way of finding how to change my internet service. There was a lot of information about how I should go online to change it, but I prefer to talk to an actual person on the phone. 
I was confused about where to call and how to use the prompts during my call to reach the appropriate department. ",4
324334,26-JAN-12,25-JAN-12,Juan Carlos,,en,70.50.172.146,s.lischkoff@sympatico.ca,14740332,000000122825582,5,5,,5
324335,26-JAN-12,25-JAN-12,Bry,,en,70.48.107.76,hal.harley@bell.net,14734102,000000122814968,5,5,,5
324336,26-JAN-12,23-JAN-12,Mathieu,,fr,184.148.209.113,ltperreault@sympatico.ca,14710320,000000122764490,5,5,rien,5
324337,25-JAN-12,24-JAN-12,Majdi,,fr,76.71.189.153,thergrav2011@bell.net,14727700,000000122799320,4,1,pas regler mon probleme,4
324854,25-JAN-12,24-JAN-12,Rudolf,,en,76.68.233.238,hrinterpretations@sympatico.ca,14719832,000000122805801,5,5,since this problem has ocured many times before/i hope it can be fixed for good......,3
324855,25-JAN-12,20-JAN-12,Saleh,,fr,70.83.252.3,beaudoincarriere@sympatico.ca,14675224,000000122705362,4,4,,5
324856,25-JAN-12,14-JAN-12,Eddy,,en,74.12.172.59,family.gudmundsson@sympatico.ca,14604938,000000122569735,5,2,"Our experience has been going on for the duration of living at this current address.Which is approximately almost 4 years. The connection is very random and slow slow slow. In speaking with the gentleman the other day he finally cleared up our proplem. He informed use that we are almost double the distance way from where the singal can be reached. Therefore explaining the reason why we have had such slow and poor connection to the internet. We have called seversl times about the problem and even had a tech person come. very disappointed that Bell Canada needs business that bad that they have resorted to ripping their customers off. We not only have internet service but also landline, cell phones and bell express Vu. It is obvious we will be looking for a different server and perhaps changing all of our services.If you question our comments look at how much usage we use. Very little as it is a waste of time.This comment is no reflection to the service i was speaking to the other day. He was very polite and honest. Also wondering if this survey is just another waste of time or if i will get a response that is worth something. ",1
324857,25-JAN-12,22-JAN-12,Pau,,en,70.49.150.245,ian.gowans@sympatico.ca,14700322,000000122745705,5,4,,3
324858,25-JAN-12,24-JAN-12,Xenia,,en,67.71.125.102,whoule@sympatico.ca,14728412,000000122793412,5,4,Happy with service.,4
324859,25-JAN-12,24-JAN-12,Jan,,en,70.27.71.234,tonyfox@sympatico.ca,14727878,000000122788654,4,,"The representative was great. it remains to be seen if Bell keep their end of my contract, so far not",4
324860,26-JAN-12,25-JAN-12,Emmanuel,,en,174.91.100.165,ian.m.williams@sympatico.ca,14734478,000000122822745,5,3,Replace Faulty Hardware Modems and Power Adapters at the Bell Store. ,4
324861,26-JAN-12,25-JAN-12,Thorat,,en,184.147.39.251,cr.grafman@bell.net,14731674,000000122813105,5,5,,5
324862,26-JAN-12,25-JAN-12,Pradheep Kumaar,,en,174.92.247.140,sosner.barrie@sympatico.ca,14741048,000000122831897,5,5,,4
324863,26-JAN-12,25-JAN-12,Hssen,,fr,67.68.110.193,fdupont4@sympatico.ca,14733132,000000122827996,5,4,"Mais ce matin,çca n'allait pas et j'ai recontacté Bell",5
324864,26-JAN-12,25-JAN-12,Kevin,,en,70.48.73.70,wgarnet@sympatico.ca,14742316,000000122819961,5,5,,5
324865,26-JAN-12,25-JAN-12,Gayathri,,en,184.144.233.191,b.m.hawthorne@sympatico.ca,14730194,000000122823210,5,4,nothing,5
324866,26-JAN-12,25-JAN-12,Twinx,,en,76.70.64.232,donhill@sympatico.ca,14732498,000000122826847,4,4,,5
324867,26-JAN-12,25-JAN-12,Bedre,,en,174.95.90.190,renejv@sympatico.ca,14739724,000000122814074,4,4,,5
324868,26-JAN-12,24-JAN-12,Mohammed Wasay,,en,70.31.82.209,rcneveu@sympatico.ca,14725474,000000122805711,5,5,,4
324869,26-JAN-12,22-JAN-12,Wissem,,fr,65.92.159.25,fpruel@sympatico.ca,14699694,000000122748315,4,4,"Le service a de nouveau coupé le lendemain matin mais a repris après qq heures. Maintenant, ça fonctionne.J'espère que ça va tenir. C'était quand même la 3e fois que j'appelais pour ce problème
Merci",4
324870,26-JAN-12,25-JAN-12,Dilip,,en,65.95.133.189,brydensinden@bell.net,14730814,000000122830335,5,5,,5
324871,26-JAN-12,25-JAN-12,Aidin,,en,76.65.16.82,billlippman@sympatico.ca,14730506,000000122813247,4,5,,4
324872,26-JAN-12,25-JAN-12,Henry,,en,69.158.123.211,fostercable@sympatico.ca,14733240,000000122815596,1,1,"try helping, try not hanging up on people, you guys suck like no other company ",1
324873,26-JAN-12,25-JAN-12,Malek,,fr,70.29.194.253,jp.champage@sympatico.ca,14735594,000000122813242,4,4,rien ,5
324874,26-JAN-12,25-JAN-12,Mohamed,,fr,184.145.191.44,numat@bell.net,14738672,000000122821099,4,4,"Nous n,avons pas résolu tous mes problèmes",4
324875,26-JAN-12,25-JAN-12,Salvador,,en,69.156.98.206,gdixon@bell.net,14733578,000000122814978,5,5,,4
324876,26-JAN-12,25-JAN-12,Michael,,en,70.48.238.155,rdheldt@sympatico.ca,14739664,000000122820562,2,2,To tell the truth.,3
324877,26-JAN-12,25-JAN-12,Carlos,,en,174.94.47.141,patter68@sympatico.ca,14738962,000000122818612,5,5,everything was taken care of quickly and restored again thanks,5
324878,26-JAN-12,25-JAN-12,Loyda,,en,174.95.209.223,verorod@bell.net,14742062,000000122828120,4,4,nothing,5
324879,26-JAN-12,25-JAN-12,Mohamed Alaeddine,,fr,65.94.3.92,pierre_girard7@sympatico.ca,14739220,000000122815098,5,5,,5
324880,26-JAN-12,25-JAN-12,Dhia,,fr,70.24.245.218,sergio_g@sympatico.ca,14740698,000000122832782,4,5,,5
324881,26-JAN-12,25-JAN-12,Med Anis,,fr,70.24.245.218,sergio_g@sympatico.ca,14740700,000000122821686,5,5,Parler plus fort au téléphone,5
324882,26-JAN-12,25-JAN-12,Susan,,en,76.66.85.101,bleahy@sympatico.ca,14730580,000000122810348,3,4,the service was really slow.  having to go between offices and repeat everything,3
324883,26-JAN-12,24-JAN-12,Zef,,en,64.229.92.220,cniznik@sympatico.ca,14716814,000000122800754,4,4,,3
324884,26-JAN-12,25-JAN-12,Bettaib,,fr,70.55.133.194,jclessard@sympatico.ca,14734926,000000122821490,2,2,Référer à l'enregistrement de mon appel du 23 septembre 2011.,2
324885,26-JAN-12,24-JAN-12,Ashish Prabhu,,en,184.147.208.187,angela.deboer@sympatico.ca,14714952,000000122805792,1,1,"First of all, I was unable to understand anything he was saying.  I asked him to speak slowly however I still was unable to understand.  What I did understand was that someone was to call me the next morning, however that did not happen.  This has been a very annoying experience and mix up on the part of Bell since January 2, 2012.  It is continuing to be a mix up of accounts, still not resolved.",1
324886,26-JAN-12,25-JAN-12,Haley,,en,174.93.133.108,acereid@sympatico.ca,14729348,000000122825501,5,5,Nothing special,4
324887,26-JAN-12,25-JAN-12,Youssef,,fr,70.53.214.230,denischaput@bell.net,14732194,000000122830273,4,4,difficulté à entendre (volume) les dires de Youssef,5
324888,26-JAN-12,25-JAN-12,Zouhair,,fr,76.71.182.146,denis.paquin082@sympatico.ca,14732190,000000122811576,3,2,un client tanner .,2
324889,26-JAN-12,24-JAN-12,Mehdi,,fr,184.144.184.22,irene2010@bell.net,14720028,000000122797019,,1,internet était toujours arrêté. je ne pouvais pas prendre mes messages.,5
324890,26-JAN-12,25-JAN-12,Nejib,,fr,174.93.206.176,aline.pedneault028@sympatico.ca,14729630,000000122821748,4,4,,5
324891,26-JAN-12,25-JAN-12,Kanchumarthi,,en,70.48.50.129,zoloap37@sympatico.ca,14742606,000000122813249,5,5,,5
324892,26-JAN-12,25-JAN-12,Zaccheus,,en,184.145.113.3,cosettechafe@sympatico.ca,14731652,000000122813171,5,5,A general comment...this is the first interaction I have had with Bell that did not leave me frustrated and dissatisfied.  The service was excellent and I hope it is a reflection of improved customer service from Bell.,2
324893,25-JAN-12,24-JAN-12,Roberto,,en,76.64.21.214,halapy@sympatico.ca,14719532,000000122802058,4,4,Explane details,5
324894,25-JAN-12,24-JAN-12,Cindy,,en,174.92.69.251,akauk@bell.net,14714600,000000122791548,5,5,nothing,5
325367,27-JAN-12,26-JAN-12,Marie,,fr,65.92.167.230,p-a.cloutier@sympatico.ca,14752458,000000122845138,1,3,"Toutes les modifications offertes le 18 janvier,ont dû être revisées par le service de fidélisation à ma satisfaction. Par contre je suis très déçu du FIBE 10 dont le rendement est moins rapide (avec des fluctuations en bas de 1Mbps en ligne) que mon service précédent 'Performance' à 7Mbps?? 
J'espère que ça s'améliorera; totalement inacceptable.
",3
325368,27-JAN-12,26-JAN-12,Rolando,,en,74.14.24.243,beverley.stewart@sympatico.ca,14744158,000000122858323,5,5,"Excellent fellow, but found him hard to understand.
When I have issues, I would like to speak with someone in Canada and who speaks English.
Sorry, but that is my biggest complaint with Bell",3
325369,27-JAN-12,26-JAN-12,Ravi,,en,67.68.10.52,goodys@sympatico.ca,14747586,000000122850495,5,5,I was happy the fellow I talked to took the time to help me get my email page set up the way I wanted and made me a shortcut.  I really appreciated the extra effort.,5
325370,27-JAN-12,25-JAN-12,Sharon,,en,70.27.171.50,nick.elaine@sympatico.ca,14738510,000000122827143,3,3,"wait time to get a bell rep.
difficult to understand rep
different info from different reps on the same question
lost connection to rep so had to wait again via emily",2
325371,27-JAN-12,26-JAN-12,Henry,,en,209.82.62.18,kendal.maki@sympatico.ca,14749732,000000122854604,5,5,Nothing,5
325372,27-JAN-12,26-JAN-12,Mohan,,en,70.31.153.202,william.adamson@sympatico.ca,14755826,000000122847430,5,4,,4
325373,27-JAN-12,23-JAN-12,Philip,,en,76.64.253.118,crown.prot@sympatico.ca,14707192,000000122768487,5,5,,5
325374,27-JAN-12,26-JAN-12,Mark,,en,184.148.71.175,gilron@sympatico.ca,14747482,000000122854267,5,5,"Nothing.  Bell representative was extremely professional, clear and very helpful.",5
325375,27-JAN-12,26-JAN-12,Azza,,fr,174.88.89.177,giletlou@sympatico.ca,14747456,000000122843658,5,5,,5
325376,27-JAN-12,26-JAN-12,Megan,,en,64.231.7.214,neil.harding@sympatico.ca,14752106,000000122849585,1,1,"I do not blame your Rep as i found her very polite and somewhat understanding,BUT your corporate policy of SCREWING over longstanding customers i find repulsive.I have been along time customer and have paid a modem lease fee for aleast 8-9YRS and now that i upgraded my internet i am charged a one time $49 fee for the same modem which i have paid for Ten fold over the past years.Also the reason i upgraded was i found out that i was paying more money for my old plan than what you where charging as of last year for the exact same plan(passing the savings on thanks)I do not know how long i had been paying more for the internet service but i let that slide and upgraded to a more expensive plan(so you get more money) and now you charge me $49 onetime fee for what,nothing.I HAVE CONTACTED OTHER SUPPLIERS FOR MY TV/INTERNET/PHONE NEEDS AND AM WAYING UP MY OPTIONS. 
Again i do not blame Megan at all,she tried her best to help. ",1
325377,27-JAN-12,25-JAN-12,James,,fr,70.51.180.176,amuhlebach@bell.net,14729746,000000122810917,4,4,,4
325378,27-JAN-12,25-JAN-12,Stephanie,,fr,70.51.180.176,amuhlebach@bell.net,14729748,000000122811685,5,4,,4
325379,27-JAN-12,26-JAN-12,Joan,,en,76.69.132.91,maudet.peng@bell.net,14751242,000000122852546,2,2,"I am really angry at Bell for raising the price of services at this time when many of us are struggling to stay alive.
What was the increase for. Aren't you  making enough now?",1
325380,27-JAN-12,26-JAN-12,Florence,,en,69.156.153.230,darobinson@bell.net,14745662,000000122852187,5,5,Very responsive to inquiry and quickly resolved issue. Polite and professional. Thank-you,5
325381,27-JAN-12,26-JAN-12,Joyce,,en,184.148.180.233,moeaton@sympatico.ca,14751750,000000122845181,2,2,We have been customers since early '60's and in our senior years are finding that our monthly billing is growing to the point that we cannot afford your services. So we will are looking for a new provider. ,1
325382,27-JAN-12,26-JAN-12,Stephanie,,en,70.54.149.22,gbiggin@sympatico.ca,14747280,000000122848433,4,4,"Stephanie was able to diagnose that my problem was within using the MSN(BING) search engine and not actually in the Bell Internet system. Francine, whom I was corresponding with prior to this was unable to diagnose that this indeed was the problem!",4
325383,27-JAN-12,26-JAN-12,Vijay,,en,69.157.121.2,larry.hagan@sympatico.ca,14750102,000000122838386,5,5,,4
325384,27-JAN-12,26-JAN-12,Michel,,en,174.92.172.249,lgary.goodhue@sympatico.ca,14750240,000000122853883,5,5,All was handled very well and quickly,5
325385,27-JAN-12,26-JAN-12,Marwen,,fr,76.68.139.88,rachelfex@bell.net,14753172,000000122848025,5,5,rien de plus,5
325386,27-JAN-12,26-JAN-12,Wissem,,fr,67.68.225.229,nicolecharpentier_35@sympatico.ca,14752214,000000122844273,4,4,Le monsieur parlait très bas et j'avais du mal à comprendre son français.,5
325387,25-JAN-12,22-JAN-12,Nizar,,fr,70.24.183.14,gpoch@sympatico.ca,14700046,000000122752171,5,5,,4
325388,26-JAN-12,23-JAN-12,Sharon,,en,76.64.194.195,levadoux@sympatico.ca,14710122,000000122763292,3,1,"Allow me to have service at the Bell Store
I question why I should take the time to even answer this survey. If you really want to know more about the service call me tonight between 4 and 6 pm with someone who has some authority. I'll be leaving Bell's Internet service shortly and am looking at changes to phone service.",1
325389,26-JAN-12,25-JAN-12,Jorge Alberto,,en,67.71.148.149,scobbe@sympatico.ca,14740616,000000122820823,5,5,,4
325390,26-JAN-12,25-JAN-12,Mohammed,,en,208.74.213.245,maria.arbuckle@sympatico.ca,14737342,000000122809348,5,5,nothing.,5
325391,26-JAN-12,25-JAN-12,Mike,,fr,69.159.156.191,patrickcote5@sympatico.ca,14738952,000000122829150,1,1,Le préposé devait me rappeler et il ne l'à pas fait.,2
325392,26-JAN-12,25-JAN-12,Elvis Francisco,,en,70.27.192.37,crf44@sympatico.ca,14731700,000000122828798,5,4,,5
325393,26-JAN-12,25-JAN-12,Latisha,,en,74.15.57.101,lyndamcrobbie@bell.net,14737023,000000122809339,4,4,"I'll give the 42gb a try & see if that is adequate, as we don't use the computer extensively. ",4
325394,26-JAN-12,25-JAN-12,Elyes,,fr,68.56.214.31,lsaillant@sympatico.ca,14736910,000000122817840,4,5,"L'agent qui m'a répondu était compétent mais comme je n'entendais pas bien ce qu'il me disait , il semblait impatient. Mais le but de mon appel a été vite résolu.",3
325395,26-JAN-12,24-JAN-12,Gabriela,,en,174.89.124.102,rkemp@sympatico.ca,14725788,000000122790505,5,5,get rid of the voice activated system ..it is painful to listen too,4
325396,26-JAN-12,21-JAN-12,Carmen,,en,70.24.77.177,kdsparks@sympatico.ca,14692100,000000122733043,5,5,Nothing,5
325397,26-JAN-12,25-JAN-12,Sofien,,fr,67.70.49.170,jarfortin.gm29@bell.net,14734830,000000122833047,4,3,"Peut-être ça aurait été possible d'avoir seulement (1)  adresse courriel au lieu de (2); Et même, il serait possible que j'en ai besoin d'une autre pour mes contacts de réseau. Alors,merci quand même, si nécessaire je rappellerai.",4
323779,27-JAN-12,26-JAN-12,Hedi Sadek,,fr,70.49.115.184,ghisceline@bell.net,14747424,000000122847434,1,1,"ne pas me dire que c,etait de ma faute 
ecrire au dossier ou me faire parvenir 
une lettre que le cadeau pourris ne prenais pas effet immediatement mais bien un mois plus tard
",
323780,27-JAN-12,26-JAN-12,Timothy,,en,174.89.235.103,charles.dejean@sympatico.ca,14744938,000000122841646,5,4,Not really.,5
323781,27-JAN-12,26-JAN-12,Aymen,,fr,174.91.248.173,michel_luce.lalonde@sympatico.ca,14751520,000000122857961,5,5,,5
323782,22-JAN-12,11-JAN-12,Chelsey,,fr,184.145.249.182,mlafrance1@sympatico.ca,14571448,000000122502002,4,3,,4
323783,27-JAN-12,22-JAN-12,Fatma,,fr,174.88.230.134,batcat13@bell.net,14697878,000000122741940,2,3,"Ce que je n'ai pas aimer de Fatima, 1- elle était plutôt d'une humeur pas très engageante disons presque froide et de 2- au lieu de me laisser le libre arbitre de répondre au sondage en toute franchise, elle voulait que je réponde avec des totalement satisfait partout, c'est mots était "" vous répondrai au sondage en étant totalement satisfait partout n'est-ce pas?""
 il me semble que c'est nous qui répondons à ce sondage d'après comment son service à  été envers nous, habituellement j'aurais ris de son geste mais vue qu'elle n'était vraiment pas sociable en plus de me dicter quoi faire, je n'ai pas pus m'empêcher de vous le mentionner, elle doit ce le faire dire, moi si je travaillerais avec une clientèle, j'aurais toujours de l'entre-gens et une belle façon, c'est cela quand nous choisissons de travailler avec le public...voilà, désolé, mais on récolte ce que l'on sème...
Merci, 
R.H.",4
323784,27-JAN-12,25-JAN-12,Thierry,,fr,69.156.67.109,luka.therrien@sympatico.ca,14736992,000000122815947,5,5,Pour une fois que j'ai été répondu à la perfection execellent service et très courtoie !,5
323785,27-JAN-12,24-JAN-12,Mel,,en,76.65.186.187,badler_6@sympatico.ca,14715360,000000122783717,4,4,I was told I would get an email listing my new package with prices etc. I never got the email so I am not exactly sure what I am getting.,4
323786,27-JAN-12,22-JAN-12,Jdey,,fr,174.88.230.134,batcat13@bell.net,14697876,000000122742431,5,5,"Rien du tout, Jdey à été magnifique, j'ai beaucoup aimée sa façon d'être et son professionnalisme, dites lui merci de ma part, il a été vraiment au dessus de tout mes besoins ahhhh si tout les gens serait comme cette personne...!, il mérite un plus gros salaire.
Merci,
 bien à vous,
                     R.H.",4
323787,27-JAN-12,25-JAN-12,Elmer,,en,174.88.153.47,yen2407@sympatico.ca,14742508,000000122823600,4,4,,4
323788,27-JAN-12,26-JAN-12,Haley,,en,74.14.124.30,mfleguel@bell.net,14751438,000000122837271,4,4,nothing,5
323789,27-JAN-12,19-JAN-12,Sai,,en,70.49.189.248,vhpaul@sympatico.ca,14673282,000000122693688,5,5,,5
323790,27-JAN-12,25-JAN-12,Gayathri,,en,76.68.102.214,albertberube@sympatico.ca,14729562,000000122810577,5,5,completely satisfied,5
323791,27-JAN-12,26-JAN-12,Pradeep,,en,70.24.77.63,lydiaman@sympatico.ca,14750648,000000122848302,4,5,nothing more,5
323792,27-JAN-12,24-JAN-12,Suraj,,en,70.50.40.32,jusu@sympatico.ca,14721350,000000122783491,3,4,"Joh took a very long time to diagnose that our modem was nonfunctional and needed to be replaced, and he was the second agent to try to help us.  Also he promised new filters for our phones but did not send them.",4
323793,27-JAN-12,26-JAN-12,Rocco,,en,174.93.45.79,teresa.goeldner@sympatico.ca,14755150,000000122839971,4,4,"Notify of upcoming yearly special rates,
this would be very helpfull to the retirees.",5
323794,27-JAN-12,25-JAN-12,Edgar,,en,65.92.29.173,k.warfield@sympatico.ca,14735792,000000122830815,5,1,,2
323795,27-JAN-12,26-JAN-12,Shirley,,fr,67.68.148.137,paul.bezaire@sympatico.ca,14752618,000000122844901,4,4,,4
323796,27-JAN-12,26-JAN-12,Shirley,,fr,67.68.148.137,paul.bezaire@sympatico.ca,14752616,000000122844999,4,4,"Elle parle clairement, elle prend le temps d'expliquer, ce qui n'est pas le cas de tous (toutes) vos représentant(e)s.  Les gars sont beaucoup plus agressifs.",4
323797,27-JAN-12,26-JAN-12,Alex,,en,174.94.16.94,m.maksymyk@sympatico.ca,14750718,000000122838433,5,4," The odd time, I sent myself an e-mail with something I want to keep temporarily. For a long time all went well. Then suddenly, my address was rejected as junk mail and appeared in the ""deleted"" file.  I would then go into that file and removed MY e-mail address only to have it come back the next time. I became frustrated and made the call.
He permanently removed MY e-mail address from the Blocked e-mail list. I would have liked to know why that happened, but he did not explain it to me. THAT IS THE ONE THING! But he was successful in removing my e-mail address. We tested it twice and it was still OK.
He definitely gets full marks from me.!!
He was a very polite gentleman (from Central America)and I was grateful for his help.
Margarete Maksymyk. London, On, Canada",5
323798,27-JAN-12,26-JAN-12,Sujay,,en,184.145.85.116,rlawford@sympatico.ca,14753650,000000122856039,5,5,,5
323799,27-JAN-12,26-JAN-12,Rashika,,en,184.145.85.116,rlawford@sympatico.ca,14753652,000000122839711,5,5,,5
323800,27-JAN-12,26-JAN-12,Dhanasekar,,en,64.228.39.150,nick.schrier@sympatico.ca,14752176,000000122857918,5,4,,5
323801,27-JAN-12,20-JAN-12,Abderrahmane,,fr,174.89.91.198,paquerette.phaneuf@sympatico.ca,14683344,000000122709632,3,4,Le temps pour avoir un intervenant pour nous répondre est long. ,4
323802,27-JAN-12,25-JAN-12,Kelly,,en,69.157.160.33,pbracken@bell.net,14739058,000000122827895,5,4,Nothing.,4
323803,28-JAN-12,27-JAN-12,Rajesh Kumar,,en,174.93.161.160,fain@sympatico.ca,14760306,000000122860383,5,3,"The experience with YOUR representative was EXCELLENT.The guy in India was great.
________________________________________

My EXPERIENCE with Your line into my house is less than desirable. Just put an optical line into my neighborhood and up the speed. C'mon guys you make enough money. Just upgrade your services.",4
323804,28-JAN-12,26-JAN-12,Mahmoud,,fr,174.93.241.131,gosselin.dany@sympatico.ca,14747614,000000122849213,5,5,"Me dire que vous étiez pour me faire parvenir le CD d'installation des pilotes pour Windows XP, que je n'ai pas eu avec l'achat de mon portable.",5
323805,28-JAN-12,27-JAN-12,Jason,,en,70.27.96.139,nb.from@sympatico.ca,14766046,000000122862661,5,5,do not think you could have done anything els.........it is working!,5
323806,28-JAN-12,27-JAN-12,Seshadri,,en,184.144.38.176,psch@bell.net,14767040,000000122885353,5,5,,5
323807,28-JAN-12,27-JAN-12,Melissa,,en,65.92.172.36,will.more@sympatico.ca,14769974,000000122869610,5,5,,5
323808,28-JAN-12,12-JAN-12,Benazir,,en,184.148.114.109,ken_sawicki@sympatico.ca,14582840,000000122530190,3,3,,4
323809,28-JAN-12,27-JAN-12,Jessica,,en,74.12.42.19,hschumann@sympatico.ca,14761666,000000122860595,5,5,"nothing
",5
323810,28-JAN-12,27-JAN-12,Murali,,en,67.68.139.62,andree082@sympatico.ca,14757006,000000122868512,5,5,"Nothing,  the technician was so polite and extremely patient with me, it was a pleasure dealing with him.",5
324338,25-JAN-12,05-JAN-12,Thorat,,en,70.27.42.140,robertharvie@sympatico.ca,14500860,000000122358012,1,1,,1
324339,27-JAN-12,26-JAN-12,Mohamed,,fr,67.68.21.204,abojkova@sympatico.ca,14743034,000000122846503,5,4,avoir une meileur suivie avec la lettre de confirmation.,4
324340,27-JAN-12,26-JAN-12,Jason,,en,184.151.63.146,sheilae_3@sympatico.ca,14754396,000000122838082,5,5,"I waited 40 minutes and this is the second time I tried to resolve the problem and couldn't wait on the line any longer. The next question , due to the wait time I wouldn't recommend them at all but service wise I would recommend them.",3
324341,27-JAN-12,26-JAN-12,Mehdi,,fr,67.68.20.202,jpinto-leite@sympatico.ca,14749326,000000122855901,5,5,"Absolument rien ! Jai était servi par un technicien doté dans grand professionnalisme, intentionné et patient, tout pour faire un client heureux.     ",5
324342,27-JAN-12,24-JAN-12,Grace,,en,76.67.67.113,eirwin@sympatico.ca,14718132,000000122785234,1,1,fix the issue that raised was the problem. Instead of passing off the issue off as an equipment issue.,1
324343,28-JAN-12,26-JAN-12,Rene Jose,,en,70.49.177.247,dajohnston@sympatico.ca,14745534,000000122852981,4,4,"I called Bell to follow up on a chat help session from the week before where the technician said someone would contact me.  Six days later, I phoned Bell.  The first person was helpful, but had to hand me off to a second person to  solve getting a new modem sent.  This person was harder to understand, and they ultimately had to involve the business office where an even more soft-spoken person was harder to understand, and the line quality was quite poor.  If I was a senior with some hearing difficulty, I would not have been able to complete the call.
On another note, I wanted to send Bell an e-mail with some of these concerns, but there is no e-mail contact information I could find on the website.

Finally, I am not sure why I am paying shipping to send me a new modem that I lease.  This did not happen the last time a few years ago when the current modem was sent.  Does my lease payment not include Bell providing me with a working modem?",4
324344,28-JAN-12,20-JAN-12,Anis,,fr,69.159.158.66,guyflo@sympatico.ca,14678682,000000122720225,4,5,,5
324345,28-JAN-12,27-JAN-12,Nouha,,fr,69.156.123.213,normandlord@bell.net,14766258,000000122859736,4,4,,5
324346,28-JAN-12,27-JAN-12,Joseph,,en,67.68.49.182,aedwin@sympatico.ca,14756674,000000122878116,4,4,,5
324347,28-JAN-12,27-JAN-12,Kaouther,,fr,174.93.238.175,danielle51@sympatico.ca,14759084,000000122876667,2,2,"Les conseillers sont toujours courtois et font preuve de patience. Toutefois votre manque de communication entre les différents services à la clientèle nous obligent à prendre un temps beaucoup trop long.J'ai fini par comprendre après avoir parlé à deux agents. Ça n'a pas de sens. Les conseillers ne sont pas en cause mais votre organisation, oui.",
324348,28-JAN-12,27-JAN-12,Deepika,,en,174.91.5.18,b.ernteman@sympatico.ca,14757370,000000122879293,3,3,LANGUAGE [ CLEAR ],3
324349,28-JAN-12,27-JAN-12,Jose,,en,70.26.23.28,dennis.pollock@sympatico.ca,14759412,000000122875611,5,5,Nothing,5
324350,28-JAN-12,27-JAN-12,Karthika,,en,174.91.5.18,b.ernteman@sympatico.ca,14757374,000000122878664,2,2,UNDERSTANDING [ ENGLISH ],2
324351,28-JAN-12,27-JAN-12,Khan,,en,174.91.5.18,b.ernteman@sympatico.ca,14757372,000000122880530,4,4,BETTER ENGLISH,4
324352,28-JAN-12,10-JAN-12,Perumalla,,en,65.94.91.254,pamandmark@sympatico.ca,14558450,000000122478870,1,1,did what you said you would do,1
324353,28-JAN-12,10-JAN-12,Daniel,,en,65.94.91.254,pamandmark@sympatico.ca,14558452,000000122478541,1,1,refunded us what you owe us,1
324354,28-JAN-12,27-JAN-12,Anne,,en,76.71.202.64,woodaria@sympatico.ca,14770050,000000122860681,3,2,,1
324355,28-JAN-12,27-JAN-12,Gattu,,en,174.91.252.149,c.jorgensen020@sympatico.ca,14758108,000000122864912,5,5,"Nothing else can be done, the service was excellent.",5
324356,28-JAN-12,27-JAN-12,Serina,,en,70.51.248.100,pcharkavi@sympatico.ca,14766680,000000122876916,5,5,No,4
324357,28-JAN-12,27-JAN-12,Edward,,en,76.68.83.61,faith.berghuis@sympatico.ca,14760308,000000122865588,5,5,At first found the accent a little difficult to understand,4
324358,28-JAN-12,27-JAN-12,Mohan,,en,64.231.66.28,magmos@sympatico.ca,14764620,000000122863760,5,,,
324359,28-JAN-12,22-JAN-12,Andrew,,en,76.65.7.250,jdmeeks@sympatico.ca,14700608,000000122747304,4,4,,4
324360,28-JAN-12,27-JAN-12,Jacques,,en,65.94.66.239,bucky1959@bell.net,14758066,000000122862911,4,,Had someone fix the problem on the first call as opposed to the fifth call....,5
324361,28-JAN-12,26-JAN-12,Charles,,en,174.89.162.22,yukwokhung@sympatico.ca,14756054,000000122845939,,1,"Dear Charles,

Thank you for rectifying the mistakes and the credit you have applied on 26 January 2012. Would you please confirm my internet service with Bell is now on Fibe 16, not Fibe 6 and the monthly charges for that is $21.98 as confirmed earlier with Van, the Bell Agent with number XS290 with the confirmation number 122474921?

Please do not over-charge by using the old price on the new plan and it is totally unreasonable and inappropriate to the clients.

Awaiting your written reply so that I can complete the survey.

With regards,

D YU
yusnap@yahoo.ca
yukwokhung@sympatico.ca
   ",
324362,28-JAN-12,27-JAN-12,Elyes,,en,67.68.228.18,m-ouellette@bell.net,14764462,000000122872044,4,4,nothing,4
324363,28-JAN-12,27-JAN-12,Brahim,,en,67.68.228.18,m-ouellette@bell.net,14764464,000000122868132,4,4,nothing,4
324364,28-JAN-12,27-JAN-12,Balaji,,en,184.147.37.78,rick.phillips@sympatico.ca,14767480,000000122877276,4,4,"give me access to the same service agent that assisted me, he was very good, helpfull, professional and congenial",5
324365,28-JAN-12,27-JAN-12,Steve,,en,76.67.119.92,seadiddy@sympatico.ca,14768194,000000122873931,3,3,"All your service people were courteous from sales to installion to the call centre.  However, it seemed like we only got a bit of the required info from each person and as such the whole process became very frustrating.  Maybe more cross training of your staff would help in the future.",3
324366,28-JAN-12,26-JAN-12,Nicholas,,en,76.64.228.176,j.muscat@bell.net,14748434,000000122835322,4,4,,5
324367,28-JAN-12,04-SEP-11,Sondes,,fr,70.55.114.103,jac.morin@sympatico.ca,13128567,000000119645622,4,3,Je ne recois plus ma facture par internet bien que je vous ait avisé de la chose,4
324368,28-JAN-12,27-JAN-12,Kate,,en,174.91.153.107,wwolf1@sympatico.ca,14770072,000000122859722,5,5,"to have processed my request of suspending internet service immediately when it was requested, it then would have saved me of calling Bell. However - it was resolved satisfactorily. ",5
324369,28-JAN-12,27-JAN-12,Estephania,,en,70.51.221.213,pjcoleman@sympatico.ca,14766908,000000122875044,3,3,,3
324370,28-JAN-12,27-JAN-12,Stephanie,,en,174.92.35.26,c.e.holy@sympatico.ca,14758104,000000122864681,4,4,,4
324371,28-JAN-12,27-JAN-12,Rod,,en,50.101.65.137,terry.carey@bell.net,14769190,000000122874832,4,4,,4
324372,28-JAN-12,27-JAN-12,Alexandre-Hugo,,fr,75.152.78.53,jysta@sympatico.ca,14763130,000000122862150,5,5,,4
324895,25-JAN-12,02-JAN-12,Gopi,,en,38.99.173.18,michael.sheeres@sympatico.ca,14452126,000000122268259,5,2,resolved quality of signal,3
324896,25-JAN-12,24-JAN-12,Patrick,,en,76.68.104.204,fabiolzd@sympatico.ca,14718400,000000122799899,5,5,To be updated on Bell's latest offerings and its savings from my current package...,5
324897,25-JAN-12,24-JAN-12,Elizabeth,,en,174.95.215.52,pat.nolan@sympatico.ca,14724574,000000122795829,4,4,realize that customers who have been with Bell for ever....are important. ,4
324898,25-JAN-12,24-JAN-12,Yves,,fr,76.66.192.8,grace.gama@sympatico.ca,14719310,000000122793711,4,5,,4
324899,25-JAN-12,24-JAN-12,John,,en,174.95.215.52,pat.nolan@sympatico.ca,14724576,000000122796345,1,1,better training,3
324900,25-JAN-12,24-JAN-12,Marc,,en,70.29.33.78,mjmcgovern@sympatico.ca,14723714,000000122785780,5,4,This was one of the better responses to my queries. Rep. was patient and helpful,5
324901,26-JAN-12,25-JAN-12,Madhu,,en,76.66.132.13,peter.schulman@sympatico.ca,14739136,000000122817614,5,5,nothing to add with this item,5
324902,26-JAN-12,24-JAN-12,Rene Jose,,en,67.70.110.65,terri.white@sympatico.ca,14727602,000000122784360,5,3,,5
324903,27-JAN-12,07-JAN-12,Salvador,,en,70.24.114.131,doug.jolliffe@sympatico.ca,14520790,000000122401898,1,1,"I called for help on my internet speed. He did a speed checkup and found for whatever reason the download speed was above that which I was paying for. He did this and made me run the test again! Showing me the reduced speed. This was like rubbing my face in the problem. My complaint was with speed, and his solution was to slow it down! If he wanted to reduce the speed he should have done so afterwards! It was like he had the power and needed to use it. As you know my speed is NOT determined at my end. I promptly ended the call before he slower my computer down any more! You need to know that this is the worst experience I have had with BELL and I am currently looking at finding a different supplier for my Internet and HOME phone needs! Since it was made clear to me that I do not have a contract with BELL I now feel free to explore other companies for my services!!! And NO I will NOT be recommending BELL to anyone else at this time!!!!",1
324904,27-JAN-12,27-JAN-12,Anusha,,en,204.15.37.202,josephine.wong@bell.net,14749268,000000122858769,5,5,,5
324905,27-JAN-12,26-JAN-12,Diana,,en,64.231.199.132,hounddog2@sympatico.ca,14748150,000000122849972,5,5,,4
324906,27-JAN-12,25-JAN-12,Hector,,en,74.15.57.204,bolympia@sympatico.ca,14730652,000000122815616,1,1,Come up with a solution and resolve the issue I called about. Not put me on hold then lose the connection so I had to redial and wait AGAIN !!!,1
324907,27-JAN-12,26-JAN-12,Gloria,,en,76.68.117.134,blue02@sympatico.ca,14744276,000000122839916,5,4,"Everything was well explained to me
by your technitian",5
324908,27-JAN-12,26-JAN-12,Francine,,en,70.54.149.22,gbiggin@sympatico.ca,14747278,000000122846858,3,2,"It appeared that Francine had remedied my problem but, when I went back to trying accessing internet sites,I still ended up with the same problems. I later found out that the problems were occuring in the MSN (BING) search engine and not actually on Bell's Internet.Francine was not able to diagnose this problem!",4
324909,27-JAN-12,26-JAN-12,Houssem,,fr,184.144.183.97,gillesden@sympatico.ca,14747472,000000122857401,5,4,de continuer de biens me servir merci,5
324910,27-JAN-12,26-JAN-12,Raj,,en,70.50.5.220,susan_7@sympatico.ca,14754932,000000122854342,5,5,,5
324911,27-JAN-12,26-JAN-12,Zishan,,en,70.50.5.220,susan_7@sympatico.ca,14754934,000000122856185,5,5,Zishar deserves a raise and promotion,5
324912,27-JAN-12,25-JAN-12,Vikram Aditya,,en,76.64.77.223,pst_itsthecat@sympatico.ca,14739378,000000122814781,5,5,"nothing else, it's all great",5
324913,27-JAN-12,26-JAN-12,Ronald,,en,67.68.69.18,murij@sympatico.ca,14751994,000000122853515,1,1,"Technician dissapeared, 

had to call again later.",5
324914,27-JAN-12,26-JAN-12,Abid,,en,67.68.69.18,murij@sympatico.ca,14751992,000000122854539,5,5,Language issue,5
324915,27-JAN-12,26-JAN-12,James,,en,184.144.166.142,babanicos@sympatico.ca,14743930,000000122845453,5,5,"Emily, your automated service doesn't always recognize my voice so I have to call back. It is better though if I don't use speaker phone. If I have a cold then the system doesn't recognize me at all. Maybe would be better that it asks me for a password rather than my voice recognition. It's frustrating because I have to call back and listen to everything from the beginning again. ",5
324916,27-JAN-12,26-JAN-12,Carmen,,en,184.145.33.227,igiac@bell.net,14748272,000000122835928,5,5,"Although your rep. Carmen was excellent, it still boggles my mind that you have to have reps in another country, can you not keep Canadians employed?",4
324917,27-JAN-12,26-JAN-12,James,,en,69.159.63.89,brendasteve@sympatico.ca,14744438,000000122834655,5,4,,
324918,27-JAN-12,26-JAN-12,Djouaihia,,fr,67.68.90.169,pclalapointe_4@sympatico.ca,14752698,000000122853002,4,3,,4
324919,27-JAN-12,26-JAN-12,Tathiana,,en,74.15.103.133,mike.wheeler2@sympatico.ca,14751560,000000122841205,5,5,"Nothing; My problem was dealt with expeditiously and politly and I can't think of anything to improve the service I received.",5
324920,27-JAN-12,25-JAN-12,Rajesh Kumar,,en,65.95.24.158,ella-jean@sympatico.ca,14732842,000000122814801,4,2,"no reflection on Rajesh,  he could't have been more helpful  BUT your anti virus will not work with digitizing embroidery software,  This should be noted when selling the product to customers.  I wasted 2 weeks trying everything to get my software to work finally it was necessary to completely remove your security.  I was very annnoyed.",1
324921,27-JAN-12,26-JAN-12,Max,,en,184.146.110.123,bob.churchill@sympatico.ca,14744304,000000122856635,1,1,Fix the problem,3
324922,27-JAN-12,26-JAN-12,Karen,,en,76.67.112.30,al.driver@sympatico.ca,14743240,000000122853358,4,4,nothing,4
324923,27-JAN-12,24-JAN-12,Abderrahmane,,fr,76.67.48.79,rboisvert46@sympatico.ca,14725460,000000122788770,5,5,Parefois le français parlé de vos représentants est très difficile à comprendre.,5
324924,27-JAN-12,26-JAN-12,Ghassen,,fr,64.229.131.234,andre.carmen@bell.net,14743526,000000122857441,5,5,rien,5
324925,27-JAN-12,26-JAN-12,Darwin,,en,69.159.5.142,mary.lubitz@sympatico.ca,14751172,000000122844827,5,5,Nothing,5
324926,27-JAN-12,26-JAN-12,Kaouther,,fr,64.229.131.234,andre.carmen@bell.net,14743528,000000122840735,5,5,rien,5
324927,27-JAN-12,26-JAN-12,Ahmed,,fr,70.30.174.163,hugutte.beausejour031@sympatico.ca,14748200,000000122836202,5,5,,5
324928,27-JAN-12,26-JAN-12,Ben Mahmoud,,fr,50.101.176.218,helene.proulx1@sympatico.ca,14748002,000000122849192,4,4,J'aimerais que la vitesse de mon Internet soit constante....j'ai dû appeler le service 2 fois en deux semaines....J'espère que le problème ne se répétera plus..................,4
324929,27-JAN-12,26-JAN-12,Brendan,,en,184.145.106.216,dcanddgbutler@sympatico.ca,14745788,000000122848654,4,3,,4
324930,26-JAN-12,25-JAN-12,Mahmoud,,en,67.68.36.171,g-poulin@sympatico.ca,14733418,000000122822443,4,4,"La personne etait tres gentille avec moi 
merci",4
325398,26-JAN-12,25-JAN-12,Zaccheus,,en,174.94.34.242,castantoine@sympatico.ca,14731084,000000122821054,5,5,"Zaccheus was very good and clear about what he was doing for me.. and did it. And everything seems to be working.  I wish the department that was responsible for setting up my move to 
High Speed move as quickly and as efficiently as he did.  I called on Jan. 19 2012, and am still not sure I have been up-graded .. I have been given two dates the latest was to mid-night tonight (I think).  Again Zaccheus was the best I've talked and worked with so far... Thankfullly and I was getting pretty frustrated with Bell.",4
325399,26-JAN-12,25-JAN-12,Ashwini,,en,69.159.44.78,kimanddarryl@sympatico.ca,14736092,000000122832728,4,4,An explanation of what was being done by the customer care representative when they were controlling my computer remotely would have put me more at ease with having someone controlling my computer remotely.,5
325400,26-JAN-12,25-JAN-12,Jesus,,en,70.53.116.199,earlhunter@sympatico.ca,14732708,000000122832709,5,5,nothing - gentleman was perfect in terms of service and patience.,5
325401,26-JAN-12,25-JAN-12,Ashfaq,,en,74.15.1.64,jim_raye@bell.net,14735210,000000122832325,4,4,nothing at this time. good work,5
325402,26-JAN-12,25-JAN-12,Gayathri,,en,174.95.57.200,claudjan@sympatico.ca,14731526,000000122809031,4,4,,3
325403,26-JAN-12,23-JAN-12,Hassiba,,fr,70.53.155.191,lekbir.bourzama042@sympatico.ca,14710088,000000122762898,5,5,,5
325404,26-JAN-12,25-JAN-12,Russell,,en,174.89.48.133,zaman_7@sympatico.ca,14742584,000000122832164,5,5,I was completely satisfied,5
325405,26-JAN-12,25-JAN-12,Karen,,en,174.95.14.38,ssingh1698@sympatico.ca,14741102,000000122826740,5,5,"Nothing.The tech was charming and very helpful and patient. I may add.
",5
325406,26-JAN-12,23-JAN-12,Chad,,en,64.231.166.128,sandlreed@sympatico.ca,14712616,000000122763065,5,5,,4
325407,26-JAN-12,25-JAN-12,Abderrahmen,,fr,69.159.128.184,pux18ley@sympatico.ca,14739408,000000122825560,4,5,,5
325408,26-JAN-12,22-JAN-12,Edwin,,en,74.14.30.242,granny@bell.net,14700062,000000122748561,1,1,"send the correct filters,the ones that were used when
the system was installed. They were the ones with a 4 
inch cord that plugs in the jack at one end and an
elongated end that the phone plugs into as the 
original one on the wall. still waiting for that one.",4
325409,26-JAN-12,25-JAN-12,Carlos,,en,70.49.148.50,kuddenberg@sympatico.ca,14736236,000000122829037,1,1,"help to resolve the problem, which i had to do on my own",
325410,26-JAN-12,25-JAN-12,Dhia,,fr,76.69.177.34,guyloulb@bell.net,14734046,000000122827102,5,5,,5
325411,26-JAN-12,24-JAN-12,Haythem,,fr,76.71.197.201,b.bellemare@sympatico.ca,14715290,000000122801141,5,4,tout a été excellent merci beaucoup. bonne journée,5
325412,26-JAN-12,25-JAN-12,Aymen,,fr,174.92.228.156,rnjs@sympatico.ca,14739930,000000122831717,4,4,,4
325413,27-JAN-12,26-JAN-12,Jason,,en,74.14.16.225,loremist@sympatico.ca,14750490,000000122840280,5,5,Given us a better deal on the hardware as we have been paying for it for years or given upgraded hardware.,4
325414,28-JAN-12,27-JAN-12,Maxime,,en,76.68.88.237,weismill@sympatico.ca,14769941,000000122864366,5,5,,5
325415,28-JAN-12,27-JAN-12,Med Nabil,,fr,69.159.129.140,georges.beaudoin@sympatico.ca,14760890,000000122877695,3,2,Établir des contrats de service qui ne sont pas modifiés après acceptation.,3
325416,28-JAN-12,27-JAN-12,Ahmed Ramy,,fr,70.52.51.72,bertrandfrancine@sympatico.ca,14757616,000000122872490,1,,M'expliquer pourquoi je ne peux pas ouvrir ma facture de janvier sur Postel  et pourquoi elle n'apparaît pas dans ma liste de factures sur le site de Bell. J'ai reçu un compte mais je ne peux pas m'assurer que tout est correct. ,3
325417,28-JAN-12,27-JAN-12,Fairin,,en,64.229.5.227,markicfamily@bell.net,14764992,000000122865159,5,5,"Nothing, it was exactly what I needed.
Thank you.",4
325418,28-JAN-12,27-JAN-12,Henry,,en,216.129.193.199,sietch@sympatico.ca,14768412,000000122882576,5,5,nothing - everything was great!,5
325419,28-JAN-12,27-JAN-12,Jihene,,fr,76.64.255.142,georgettemercier@sympatico.ca,14760898,000000122861485,1,1,"Je suis demeurée environ 1 heure au téléphone pour me faire dire qu'il n'y avait rien à faire, j'ai fait 4 fois la vérification, trop c'est trop",1
325420,28-JAN-12,27-JAN-12,Youssef,,fr,174.92.163.77,lefebjp@sympatico.ca,14763896,000000122871304,4,4,Donner autorité au Service à la clientèle de résoudre le problème plutot qu'avoir à passer par deux employés de premier niveau avant d'aller à un autre de second niveau qui a résolu le problème.,4
325421,28-JAN-12,27-JAN-12,Saliou,,fr,70.51.9.97,tachidjian.mardiros@sympatico.ca,14769060,000000122882082,4,4,,4
325422,28-JAN-12,27-JAN-12,Edwin,,en,70.24.112.148,bob_gow@sympatico.ca,14757810,000000122860607,5,4,I am a little hard of hearing and Edwin spoke very quickly.  I had some trouble following his instructions.,4
325423,28-JAN-12,27-JAN-12,Vikram Aditya,,en,67.70.0.214,4lafs@sympatico.ca,14756190,000000122861054,5,4,,4
325424,28-JAN-12,27-JAN-12,Rebeca,,en,174.92.137.252,maxgreen@bell.net,14765160,000000122882278,5,5,Nothing,5
325425,26-JAN-12,19-DEC-11,Mahender,,en,76.71.28.61,misspea@sympatico.ca,14302358,000000121985687,1,1,solve my problem,1
325426,26-JAN-12,25-JAN-12,Ashish Prabhu,,en,74.14.220.126,guy.woolhead@sympatico.ca,14734032,000000122825999,2,1,"The problem is that if you check our history you will find that we are constantly having to call about assorted issues.    We never had any issue with our old provider.   And with regards to individual experiences, you need to shorten the time your customers are put on hold.   ",1
325427,26-JAN-12,25-JAN-12,Srinivasan,,en,174.89.196.8,duenorth@bell.net,14732640,000000122830605,5,5,aleviate the initial shock of the request to remote accessing my computer,5
325428,26-JAN-12,25-JAN-12,Abderrahmen,,fr,76.65.121.92,gilles.labrosse@sympatico.ca,14733710,000000122817887,3,2,M Abderrahmen c'est empressé de m'aider à résoudre mon problème mais il n'a pu le faire.Il devait me rappeler dans les heures qui suivent mais il ne l'a pas fait.,5
325429,26-JAN-12,25-JAN-12,Alejandro,,en,38.112.120.180,pakosh@sympatico.ca,14738836,000000122826104,1,1,"Provide a damned number to someone in Canada I can talk to - not India.  I fully intend to register a formal complaint with CRTC about the ignorant service and security risks, particularly from India and also Bell's refusal to provide easily searchable and visible phone numbers to offices in Canada where as a customer I can discuss service issues.  Give me the number to this Mr. Watson fellow whose name appears on the invitation to respond to this service questionnaire.",1
325430,26-JAN-12,25-JAN-12,Guy,,fr,184.148.235.102,dfackini@bell.net,14732300,000000122815984,4,5,moins de menus vocal,5
325431,26-JAN-12,25-JAN-12,Luis,,en,24.244.248.8,paula.mamo@sympatico.ca,14738996,000000122831321,5,1,"Luis was very helpful, he even called back when I accidentally hung up on him.  Unfortunately when he transferred me to Testing, I was explaining my issue to them (not sure who) and I got disconnected - they did not call me back - the next questionnaire is when I called back and my issue was resolved.",3
323811,28-JAN-12,27-JAN-12,Paula,,en,70.31.124.77,mb.george@sympatico.ca,14765170,000000122878068,3,3,"If Bell wants to continue having all the services recorded on ""One Bill"", then ""one phone call"" should have ""one customer service rep"" handle ALL inquiries directly in regards to Phone, Satellite or Internet.  I'm getting tired to having be handed over to another department for this or that.  My inquiry was based on a ""contractual agreement"" made with Bell last November 2011, and when it came to my January billing, I was able to recognize ""online"" that the new service was not implemented.  We are talking two months!
Also, while I'm on the subject, Bell really needs to get their billing in line with the times with other service providers.  Start with the 1st of a month to the end of month during a calendar year with the payment due date 10 days later.  Also, stop this ""paying ahead"" customers have to do in regards to having services.  All of this combined is confusing customers and your service reps.
I have recently checked my Internet billing issue on line, the Credit was applied, but the site still does not show my allowed usage.",2
323812,28-JAN-12,27-JAN-12,Edward,,en,76.65.131.6,bill.verret@sympatico.ca,14757710,000000122871389,5,5,Nothing.  The representative 'zeroed in' on the problem very quickly and helped resolve the impasse with professional respect.,5
323813,28-JAN-12,27-JAN-12,Kaustabh,,en,174.95.203.243,bryanmatthews@sympatico.ca,14758038,000000122862166,5,5,,5
323814,28-JAN-12,26-JAN-12,Timmy,,en,184.148.114.109,ken_sawicki@sympatico.ca,14749728,000000122855437,5,5,,5
323815,28-JAN-12,27-JAN-12,Serina,,en,50.101.143.14,Calunterleiter@bell.net,14756260,000000122880021,3,1,"I know it is not the representative's fault, she did what she could, however the problem still exists and it is very frustrating, so I suggest the problem be resolved as quickly as possible or I take my buisness elsewhere",1
323816,28-JAN-12,26-JAN-12,Andrew,,en,184.147.130.108,seanreid@sympatico.ca,14754252,000000122855470,4,4,can't think of anything at this time,5
323817,28-JAN-12,27-JAN-12,Imed,,fr,174.92.221.247,linus11@sympatico.ca,14764066,000000122881733,5,5,"Conseiller très compétent. Il a su identifier correctement le problème et m'a aidé à reconfigurer complètement mon modem.  J'ai fait plusieurs appels de service concernant la vitesse de mon internet et c'est la première fois qu'on m'aide de façon efficace, car j'ai réussi à atteindre une vitesse de 1.4 alors que je n'ai jamais dépassé le 0.95 avant.",5
323818,28-JAN-12,25-JAN-12,Tony,,en,76.71.75.23,richard.rank004@sympatico.ca,14739802,000000122822800,5,4,,5
323819,28-JAN-12,27-JAN-12,Jose,,en,70.24.174.127,eric.reid3@sympatico.ca,14760148,000000122860578,5,5,,5
323820,28-JAN-12,24-JAN-12,Marc,,en,70.26.60.219,spanza@sympatico.ca,14726962,000000122800752,5,5,"Customer Support, namely this gentleman, was AMAZING and VERY HELPFUL.
You should hire additional support reps exactly like this man.   He spoke clear english and was very patient",5
323821,28-JAN-12,27-JAN-12,Marco,,en,70.52.32.226,junebug1@sympatico.ca,14763096,000000122884190,5,5,,5
323822,28-JAN-12,27-JAN-12,Ahmed,,en,70.53.40.125,lastephany@bell.net,14763776,000000122862527,4,4,,4
323823,28-JAN-12,26-JAN-12,Paula,,en,184.144.182.60,mikewilbur@bell.net,14751594,000000122840372,4,4,this was the second call I made for the same problem. ,4
323824,28-JAN-12,27-JAN-12,Med Amine,,fr,65.95.75.44,jeffdion@sympatico.ca,14762360,000000122883518,5,5,,5
323825,28-JAN-12,27-JAN-12,Edgar,,en,199.119.128.114,bill.maureen.henderson@sympatico.ca,14757706,000000122874282,5,5,,5
323826,28-JAN-12,27-JAN-12,Hatem,,fr,70.48.116.183,lyndastamand@sympatico.ca,14764428,000000122881401,4,4,un francais un peu meilleur,4
323827,28-JAN-12,25-JAN-12,Mathieu,,fr,76.64.139.103,clairo82@sympatico.ca,14731472,000000122824793,5,5,"Il m'a dit que je recevrais un emeil avec le numéro de confirmation ,son nom, son numéro d'agent,et les renseignements relatif à ma nouvelle facture.  Je les attent encore, mis a par ceci, tout était bien et recommendable.",5
323828,28-JAN-12,27-JAN-12,Saranya,,en,50.101.222.144,abmason@sympatico.ca,14756584,000000122865976,4,,,4
323829,28-JAN-12,27-JAN-12,Jay,,en,70.49.117.193,patdias@bell.net,14766562,000000122860871,4,4,,5
323830,28-JAN-12,27-JAN-12,Sarra,,fr,70.55.181.171,ymcharronCHARRON@sympatico.ca,14770180,000000122869153,5,5,,5
323831,28-JAN-12,27-JAN-12,Nafti,,fr,76.68.197.103,diane_deschenes1@sympatico.ca,14759540,000000122864666,5,4,je crois que pour le moment tout est resolu,5
323832,28-JAN-12,27-JAN-12,Edwin,,en,174.91.68.120,ethel1@sympatico.ca,14760232,000000122862926,5,5,"nothing. He answered my question quickly, didn't lose patience when I couldn't find the key that was needed and was reasonably easy to understand",5
323833,28-JAN-12,27-JAN-12,Ahmednur,,en,74.15.68.20,John.Miniaci@bell.net,14756380,000000122881273,1,1,"Understood what was being asked.  techies stuck to a script.  they did not understand the question being asked.  the question, can I and how would I change the MTU setting for my router?",2
323834,28-JAN-12,27-JAN-12,Gopi Rathinam,,en,50.101.230.133,paul.quick@sympatico.ca,14766628,000000122859580,5,5,Nothing,5
323835,28-JAN-12,27-JAN-12,Ben,,en,184.151.115.26,marc19007@sympatico.ca,14764753,000000122863824,1,1,"Your communication between departments needs to be resolved. Three reps promised to order me a modem, I am STILL waiting and each order doesn't get filled?????",2
323836,28-JAN-12,27-JAN-12,Ali,,en,70.53.108.216,piper1@sympatico.ca,14766900,000000122870328,5,5,"Not much.  Ali was a great help, with a wonderful sense of humor and I actually enjoyed the experience.
Thank you very much Ali",5
323837,27-JAN-12,25-JAN-12,Kanchumarthi,,en,76.70.117.141,h.blupinski@sympatico.ca,14734074,000000122810376,5,5,"nothing, the rep listened to my problem and proceeded to fix it! it was a perfectly executed transaction.",5
323838,27-JAN-12,26-JAN-12,Kanchumarthi,,fr,70.29.239.187,lynnchris@sympatico.ca,14750682,000000122844411,5,5,Non applicable,5
323839,27-JAN-12,26-JAN-12,Ridha,,fr,76.69.190.154,aleber@sympatico.ca,14743305,000000122838655,4,3,"On a beaucoup de difficulté a comprendre le conseiller faut faire répéter plusieurs fois et  ça c'est dommage 
merci  Bernadette Paillé",4
323840,27-JAN-12,26-JAN-12,Reshma,,en,70.54.53.208,cashton@sympatico.ca,14744774,000000122853145,3,5,"I had some difficulty understanding the service rep because English is not her first language and she spoke too quickly for me to deal with that in my head, as well as the information she was conveying. Perhaps more could be done within the company to help such employees to become even better at speaking English.",4
323841,27-JAN-12,26-JAN-12,James,,en,70.30.61.7,ve3lqa@sympatico.ca,14755580,000000122849363,4,5,"The young man that I spoke to was extremely polite and helpful, very pleasant and I could understand him perfectly. Was a real treat to make the call and talk to a person in our country.",5
323842,27-JAN-12,26-JAN-12,Edwin,,en,76.70.46.77,family.ansell@sympatico.ca,14746844,000000122838767,5,5,nothing,5
323843,27-JAN-12,26-JAN-12,Rudys,,en,70.48.42.225,mye531@bell.net,14752038,000000122851480,5,5,Absolutely nothing,5
324373,25-JAN-12,16-JAN-12,Sonia,,fr,70.26.200.213,louise.ouellet9@sympatico.ca,14627400,000000122595330,4,1,"Je ne sais pas, on m'a informé qu'on transmettait le problème aux services techniques, que ça devrait être résolu dans les 72 heures mais le problème est toujours là.  Je vais devoir téléphoner à nouveau à la réparation.",4
324374,25-JAN-12,24-JAN-12,Haythem,,en,70.48.42.24,amilou@bell.net,14714830,000000122792627,4,4,,4
324375,25-JAN-12,21-JAN-12,Noureddine,,fr,70.30.172.19,marie.frechette@sympatico.ca,14693148,000000122729331,4,4,Je suis nulle avec ces choses .Il font tout leur possible pour m'aider  et ils sont très patient.,5
324376,25-JAN-12,24-JAN-12,Nelson,,en,76.67.19.38,corneliusmc@sympatico.ca,14716884,000000122806606,3,,,5
324377,25-JAN-12,24-JAN-12,Hadhemi,,fr,174.89.230.10,jeanmarleau@sympatico.ca,14720598,000000122795961,5,5,Rien,5
324378,25-JAN-12,24-JAN-12,Nelson,,en,65.93.100.236,pjmacl@bell.net,14725024,000000122807480,4,5,I had some difficulty understanding the person who was helping me but he was very helpfull and pleasant.,5
324379,25-JAN-12,19-JAN-12,John,,en,65.95.161.78,fjolliffe@sympatico.ca,14664634,000000122691627,5,5,,5
324380,25-JAN-12,24-JAN-12,Ritwik,,en,74.12.1.224,eddavies@sympatico.ca,14718072,000000122790624,4,4,,5
324381,25-JAN-12,21-JAN-12,Sam,,en,70.30.133.21,s.marcelle@sympatico.ca,14695338,000000122730980,1,1,"i called for help and the guy his name is Sam he was no help at all,i had to call a kid to come and assist me with the computer,at time i could not understand him, ithink he need some more training to deal with the public,so with no help from the service you provide, thank you.",
324382,25-JAN-12,24-JAN-12,Mario,,en,67.70.109.84,harrisfaille@sympatico.ca,14719584,000000122807774,4,3,"somehow, the new firmware in 2701HG-G Gateway causes Internet light to turn red with no user interaction. Now, the red light is restored to green after a few minutes.",4
324383,25-JAN-12,24-JAN-12,Kalyca,,en,70.51.65.75,ckingsley@sympatico.ca,14716710,000000122787247,5,5,"When I asked a person on my first call to speak to someone in canada, I was told it was impossible that could not be done.          WHY NOT?
",5
324384,25-JAN-12,24-JAN-12,Wynbert,,en,70.27.2.79,rs.golemba@sympatico.ca,14726132,000000122804030,5,5,shorter wait time,5
324385,25-JAN-12,23-JAN-12,Philip,,en,216.58.76.243,dan.shepherd@sympatico.ca,14707280,000000122761286,5,4,,5
324386,25-JAN-12,24-JAN-12,Brahim,,fr,70.53.137.70,siobud@bell.net,14726792,000000122795737,5,4,Je voudrais remercier le representant Brahim pour sa grande patience et ses bons conseils.,4
324387,25-JAN-12,24-JAN-12,Haythem,,fr,67.68.134.4,denfab@sympatico.ca,14717550,000000122787785,4,4,,4
324388,25-JAN-12,24-JAN-12,David,,en,76.66.153.230,bert.woloschuk@sympatico.ca,14715590,000000122792536,3,4,,3
324389,25-JAN-12,24-JAN-12,Karen,,en,64.228.149.86,glentanya@sympatico.ca,14719216,000000122802120,4,4,Back date my changes in my account to the start of the month rather than prorating the new package.,4
324390,25-JAN-12,24-JAN-12,Ksouri,,fr,70.52.88.230,clairealary@sympatico.ca,14716724,000000122800372,5,4,,3
324391,25-JAN-12,21-JAN-12,Amy,,en,216.168.111.95,sg.flannery@sympatico.ca,14695604,000000122733965,1,1,"As a long time customer I was very disappointed at the reaction to my inquiry on why my internet fees being jacked up by $9 per month since May without warning/communication.
From the conversation it appears that Bell does not respect customer loyalty. 
I am now in the process of shopping for a better value solution with new internet provider.",1
324392,25-JAN-12,23-JAN-12,Alvaro,,en,70.31.8.74,richard2963@sympatico.ca,14712210,000000122761292,3,3,"after 6 remote controls the latter one lasting an 8 (eight) hour scan you must imagine my patience over the last few days is somewhat strained, so, I hesitate to enter a favourable report at this time and will wait for the success or failure of this scan.",3
324393,25-JAN-12,24-JAN-12,Edwitch,,en,74.15.37.201,freddyw@sympatico.ca,14718750,000000122796862,5,5,nothing...  She was great!,5
324394,25-JAN-12,19-JAN-12,Shawn,,en,50.101.58.11,creative.c@sympatico.ca,14663168,000000122681823,5,5,n/a,5
324395,25-JAN-12,24-JAN-12,Felix,,en,70.52.177.140,ljaniec@sympatico.ca,14722370,000000122797976,5,5,,4
324396,25-JAN-12,23-JAN-12,Franssesca,,en,64.229.99.122,handyman@bell.net,14708644,000000122762152,1,1,you're rep has added my password to my user id and i still cant get in to my account online,2
324397,25-JAN-12,29-OCT-11,Med ali,,fr,174.95.2.72,nahidbekkouche@sympatico.ca,13810078,000000120900982,4,4,,4
324398,25-JAN-12,24-JAN-12,Mohammed,,en,174.88.7.143,hailey.peggy@sympatico.ca,14719528,000000122790530,3,3,mORE COMMUNICATION.. I SHOULD NOT HAVE NEEDED TO MAKE THE PHONE CALL   SOMEONE SHOULD HAVE CALLED ME TO LET ME KNOW THEY WERE NOT COMING ON MONDAY NIGHT.,3
324399,25-JAN-12,24-JAN-12,Jeannette,,en,70.51.162.226,j_doherty@sympatico.ca,14720162,000000122801733,3,4,Offered to send email with details pertaining to my inquiry!,3
324400,25-JAN-12,21-JAN-12,Salvador,,en,70.29.34.23,gemcm@sympatico.ca,14690418,000000122729961,5,4,"Service was excellent, can't think of anything that could improve it!",5
324401,25-JAN-12,19-JAN-12,Med Amine,,fr,65.93.1.217,normbombardier@sympatico.ca,14669942,000000122674570,4,4,,5
324402,25-JAN-12,24-JAN-12,Krishidhar,,en,70.54.2.220,sunshin1@sympatico.ca,14727264,000000122793241,5,5,a little clearer English,5
324403,25-JAN-12,18-JAN-12,Gerry,,en,206.130.173.59,kamm1@sympatico.ca,14653806,000000122665394,4,4,,4
324404,25-JAN-12,24-JAN-12,Marc,,fr,216.252.71.106,norm.lafrance@sympatico.ca,14724264,000000122794688,3,,rien pour l'instant je vais voir si dans le futur le probleme se reproduit ou non.,3
324405,25-JAN-12,23-JAN-12,Kota,,en,76.4.130.182,r.mwilson@bell.net,14711986,000000122757320,3,4,customer care person very hard to understand,4
324406,25-JAN-12,23-JAN-12,Sana,,fr,184.151.127.230,marilou.levesque@sympatico.ca,14710678,000000122763810,4,4,"Pour ce problème ça été règlé sans problème, mais je suis extrêmement déçu du service Bell, j'ai du appeler 4 fois depuis la semaine passée pour le même problème, de plus, quand j'ai changer de forfait internet en octobre la préposé ne ma jamais dit que mon anti virus allait être désactivé, je suis donc resté 3 mois sans anti virus et je trouve cela inacceptable, j'ai eu de gros problème avec mes ordi, j'utilisais le service de Bell pour l'anti virus seulement, je ne comprend
Pas que la préposé ne l'ai pas mentionné, si elle l'avait fait j'aurais gardé mon forfait!!! ",1
324407,25-JAN-12,22-JAN-12,Chekib,,fr,184.146.250.203,paulinegg@sympatico.ca,14703198,000000122747797,5,5,rien tout a été correct,5
324408,25-JAN-12,24-JAN-12,Mokhtar,,fr,67.68.199.152,danielle61@sympatico.ca,14717166,000000122794706,5,5,,5
324409,25-JAN-12,24-JAN-12,Haythem,,fr,69.159.120.91,gingras52@sympatico.ca,14719152,000000122801645,4,2,apres 5 jours sans mon couriel il etait urgent que cela soit réparé j'avais tel 4 fois auparavant.Je pense que les personnes a qui j'ai parlé était incompétante.,1
324410,25-JAN-12,24-JAN-12,Mindy,,en,67.71.158.194,kbsplace@sympatico.ca,14721542,000000122807242,5,4,nothing. Mindy was very helpful,5
324931,26-JAN-12,25-JAN-12,Sowmya,,en,70.51.216.105,billyden@sympatico.ca,14730516,000000122825125,3,4,"very hard to hear and understand the ""rep"". English was not too bad but accent overshadowed all she was saying.
She wanted to help and did try her best but, as said prior, too low to hear and too accented to understand.",4
324932,26-JAN-12,25-JAN-12,Nizar,,fr,132.203.170.181,gaerouth@sympatico.ca,14733478,000000122833087,3,3,Solutionner la synchronisation de mon iPad avec le Wi-fi de la maison via le modem de Bell.,4
324933,26-JAN-12,25-JAN-12,Reginald,,fr,70.53.193.66,g.couture@bell.net,14733434,000000122818311,2,1,il a choisi la solution la plus facile m'envoyer un autre modem quand il etait possible de fixer le modem,3
324934,26-JAN-12,25-JAN-12,Med Amine,,en,70.31.68.95,claudrhay@sympatico.ca,14731528,000000122828466,5,5,nothing really...that guy was so patient and nice he took the time to help me fully,5
324935,26-JAN-12,25-JAN-12,Jose,,en,74.14.22.215,ineslabella@sympatico.ca,14734534,000000122816579,5,5,,5
324936,26-JAN-12,25-JAN-12,David,,en,174.89.67.101,denisesmith@bell.net,14732212,000000122810052,1,1,"when i asked to have customer service rep call me about my entire bill. eg. tv/internet and phone - NOBODY called me.
So please note, i'm cancelling Bell tomorrow and going back to who i used before.. i am very dissatisfied. You have charged my AMC and I've paid by online banking and now wish to find out the problem with my account numbers... and why its so much $",1
324937,26-JAN-12,25-JAN-12,Julio,,en,65.93.165.98,vanleeder@sympatico.ca,14742018,000000122813128,5,5,Julio was extremely helpful. Addressed all my needs and offered some additional shortcuts for me which I very much appreciated. He is very friendly and patient on the telephone.,5
324938,26-JAN-12,25-JAN-12,David,,en,69.171.109.119,paulhuppe@bell.net,14739014,000000122817897,3,1,"He tried a bunch of things, which was appreciated. However, after 10 minutes of searching on the web I found the proper solution. Perhaps your CCRs can also interact with possible web-based solutions to better provide answers.",5
324939,26-JAN-12,26-JAN-12,David,,en,174.88.2.3,mckilty@bell.net,14737752,000000122833293,5,5,,5
324940,26-JAN-12,25-JAN-12,Ivan,,en,184.148.185.61,mvtbiomed@sympatico.ca,14738378,000000122812185,5,5,,5
324941,26-JAN-12,25-JAN-12,Charles,,en,74.12.124.222,henry.huang@sympatico.ca,14734244,000000122814936,3,2,I can't upgrade to most current speed I still have to used 10 years old system If I switch over than I loss the unlimited usage,4
324942,26-JAN-12,25-JAN-12,Henry,,en,24.36.198.231,bmucci@sympatico.ca,14730608,000000122825598,5,5,,5
324943,26-JAN-12,25-JAN-12,Katrina,,fr,65.95.74.119,lddemers@bell.net,14736422,000000122809962,4,4,ce fût bien,4
324944,26-JAN-12,25-JAN-12,Jonathan,,en,174.91.118.7,margaretkenneth.jackson@sympatico.ca,14737330,000000122825865,4,,This was not the first phone call to Bell.  The problem has been ongoing and I now realise a lot of my issues are created when the level 1 techs in India are allowed to work on my computer.  they change things and honestly have no idea if the problem is in the computer or server issues. I NEVER NEVER want a level 1 tech helping me.  I will cancel our service before this happens.  I tried in the last three phone calls to cancel our service to no avail.  So we try again and hopefully Jonathon has found the real problem. The loyalty dept. are very polite but insist on India as service.  When will Bell listen to it's customers (I know many) and realise Bells service is very very poor.  They give you $3 off here and there to try and appease you.  If one only knew how many hours a customer spends trying to get through to service that will help we need months of free service.  Why we are still with Bell as of this morning is nearly a mystery to me.  Sending messages out saying your emails are coming in too fast on windows live????  Your server is sending 343 messages to us that dated back to Jan 9th until the minute I went on the computer on Tuesday afternoon.  That phone call was one of the worst I had experienced and for sure when I called yesterday to an unreturned phone call Tuesday I was cancelling our service in all areas.  I have the names of all the reps and techs I have spoken with and the # of minutes I was put on hold waiting for a tech.  Do Bell think busy people have the time for this.  Jonathon yesterday seemed tohave a grip on the situation and fixed settings that had previously been changed by India.  Bell charges HIGH so we as customers deserve to be treated better!!!!  As I am sure you can tell I and several neighbours are very unhappy customers. Margaret Jackson,1
324945,26-JAN-12,25-JAN-12,Hector,,en,50.100.44.146,clay-lesa.warner@sympatico.ca,14731530,000000122820321,3,2,"The one thing that the rep should have been able to do was to have an answer for the issue I am having.  It seems as though, since he didn't have the answer, I am the first one to have the problem.  He checked with his supervisor and he couldn't be of any assistance either.",3
324946,26-JAN-12,25-JAN-12,Charles,,en,74.12.224.175,stefan.siclovan@sympatico.ca,14741130,000000122829253,5,5,Everything was fine!,5
324947,26-JAN-12,25-JAN-12,Rod,,en,70.52.167.182,robert.semkow@sympatico.ca,14739972,000000122814865,4,4,,5
324948,26-JAN-12,25-JAN-12,Kevin,,en,207.35.122.98,mjdineen@sympatico.ca,14738098,000000122815479,4,4,,4
324949,26-JAN-12,25-JAN-12,Sondes,,fr,184.147.255.133,nbiscaro@sympatico.ca,14738434,000000122814342,5,5,"Un service impeccable, courtois je dirais même amical, je crois qu'il est impossible de faire mieux",5
324950,26-JAN-12,25-JAN-12,David,,en,70.51.162.62,franknjan@sympatico.ca,14733326,000000122810184,5,5,,5
324951,26-JAN-12,25-JAN-12,Paola,,en,174.89.233.250,mad.hatter@sympatico.ca,14737144,000000122831842,5,5,it's all good,5
324952,26-JAN-12,25-JAN-12,Temsu,,en,70.28.79.54,deblevere@sympatico.ca,14732130,000000122832572,5,4,gentleman was very helpful and patient with us ,4
324953,26-JAN-12,24-JAN-12,Ravi,,en,184.147.130.171,ramadhani@sympatico.ca,14725350,000000122807654,3,1,"I have problem with my internet connection, the customer care person promise that he will have a technician here yesterday between 5pm to 9pm, no one came, when I call back I got another customer service guy from El Salvador, he said the appointment is today between 3 and 8pm, it is very annoying, I have been a client for over 15 years, I am ready to move on and try other service provider.",2
324954,26-JAN-12,25-JAN-12,Nesrine,,en,74.14.65.17,ptitpere3@sympatico.ca,14739384,000000122822810,5,5,"this lady was very good to explain every i wanted to know .
keep it up .
yves girard",5
324955,26-JAN-12,25-JAN-12,Raouf,,fr,65.94.253.91,fljv.courtemanche@sympatico.ca,14733206,000000122826854,4,4,,4
324956,26-JAN-12,25-JAN-12,Tracy,,en,69.158.89.209,misterprinting@sympatico.ca,14738070,000000122820604,5,5,lower the waiting time on the phone,5
324957,26-JAN-12,25-JAN-12,Hector,,en,76.64.33.140,johnlukas@sympatico.ca,14735488,000000122822121,1,2,,2
324958,27-JAN-12,26-JAN-12,Kayla,,en,70.31.45.211,bhanjiz@sympatico.ca,14744168,000000122843173,5,5,Nothing on this call,5
325432,26-JAN-12,22-JAN-12,Lor,,en,70.30.4.179,paulml@sympatico.ca,14703208,000000122739808,5,5,Keep tech support in Canada not china. Hire Canadians!!!! ,5
325433,26-JAN-12,25-JAN-12,Randa,,fr,67.68.118.39,germain.brassard@sympatico.ca,14733628,000000122819776,5,5,,5
325434,26-JAN-12,25-JAN-12,Mouna,,fr,70.53.152.151,louzes@sympatico.ca,14736896,000000122811305,4,5,"La question est plutôt générale. Je suis satisfaite du service que j'ai obtenu de votre technicienne par téléphone. Par contre, je paie très cher pour une ""haute vitesse"" dont je ne bénéficie pas.",2
325435,26-JAN-12,24-JAN-12,Sami,,fr,70.53.248.94,bengib@sympatico.ca,14715560,000000122804579,4,4,,4
325436,26-JAN-12,25-JAN-12,Alvaro,,en,174.91.74.152,wojtek1k@sympatico.ca,14742402,000000122832564,4,5,,5
325437,26-JAN-12,03-JAN-12,Rain,,en,174.91.30.222,cplant@sympatico.ca,14460260,000000122298493,4,4,Decrease call waiting times.  Transfer to correct department.,3
325438,26-JAN-12,25-JAN-12,Megan,,en,70.31.210.231,mraposo@bell.net,14738284,000000122827043,5,4,,5
325439,26-JAN-12,25-JAN-12,Vijayashanti,,en,67.70.56.35,terry.jo@bell.net,14741572,000000122832469,1,1,,3
325440,26-JAN-12,24-JAN-12,Firas,,fr,70.26.248.114,genevievedube@sympatico.ca,14718992,000000122804812,5,5,,5
325441,26-JAN-12,25-JAN-12,Judith,,en,184.144.41.121,rob_paterson@sympatico.ca,14739938,000000122828448,4,4,,5
325442,26-JAN-12,25-JAN-12,Mario,,en,184.146.163.205,e.doucette@sympatico.ca,14732690,000000122814807,5,5,"My recent experience was very educational as well as satisfing.
It's a shame Bell has to charge too much for their service. People who have been long term loyal customers should not have to pay more then new customers.
You continue to try and get rid of loyal long term customers.",4
325443,26-JAN-12,25-JAN-12,Tathiana,,en,70.26.187.75,jbc1@sympatico.ca,14734896,000000122832147,5,5,I must say that the phone call on January 25 was the best in customer service that I have received in all of my years as a bell customer. I believe her name was Tatayna.......She was remarkable.,4
325444,26-JAN-12,24-JAN-12,Anis,,fr,207.162.68.181,robertjeanneboulais@sympatico.ca,14725894,000000122793816,5,3,"Je n'ai pas encore reçue de confirmation des changements à l'adresse jeanneboulais@cstjean.qc.ca.

Nous ne sommes pas capable d'avoir internet avec le nouveau modem, est-ce à cause que nous avons de brancher à l'ordi un rooter pour un portable ?",5
325445,26-JAN-12,25-JAN-12,Teri,,en,70.31.180.100,robt@sympatico.ca,14740026,000000122824696,5,5,Nothing. Problem solved quickly and professionally.,5
325446,26-JAN-12,16-JAN-12,Uzair,,en,64.231.43.220,hgweltz@sympatico.ca,14625112,000000122589201,1,1,Have a tech actually listen to problem not just automatically reject our suggestion.  We were without internet for almost two weeks and having a home office we should have had the modem sent overnight.  Four phone calls and 3-5 business days promising a new modem which did not come!  Not service at all.  Just a lot of cover up!,1
325447,26-JAN-12,25-JAN-12,Grace,,en,174.92.122.104,gough_family@bell.net,14733862,000000122830320,,,put on computer when people call and what happened so you dont keep threatening to turn peoples service off for nothin ever since i hooked up it is the same thing month after month deduct the 254dollars plus tax from my account for the box that was returned how hard is that.if this dont get fixed i might just change my service can someone just take care of it please.i dont want another notice next month again thank you,4
325448,26-JAN-12,24-JAN-12,Kevin,,en,70.50.175.58,dor_macgarrie@bell.net,14717864,000000122801677,5,5,nothing it was a very good cust service,5
325449,26-JAN-12,25-JAN-12,Rudolf,,fr,184.145.148.224,lisdr@sympatico.ca,14736638,000000122812371,5,4,"dans mon cas, avoir dès le début un technicien pour le faire à ma place.
Merci",5
325450,26-JAN-12,04-JAN-12,Roberto,,en,174.92.85.221,n.mousseau@bell.net,14483852,000000122323326,5,2,,2
325451,26-JAN-12,26-JAN-12,,,en,64.229.102.237,,,,2,4,"giving me answers when i call the first time, i hate when you keep transfering to other representative & dpmt.,i had to raise my voice to let know that i wasn't happy about my issue, i feel like no body want take care of me. i am myself a Bell/Expertech ops. technicien working on the network, and now i understand why our customer are keeping complain about customer service/tech. support.",4
325452,26-JAN-12,20-JAN-12,Gaudenz,,en,69.158.97.254,kclendor@sympatico.ca,14680536,000000122700395,5,5,extremely satisfied,5
325453,26-JAN-12,08-JAN-12,Mario,,en,184.145.129.146,bergsnest@sympatico.ca,14528706,000000122422268,4,2,My new Bell router doesn't seem compatible with the KOBO Vox.I still have not been able to get anything working together. The Geek's at the store blame the Bell router. Now the Bell router seems to interfere with the new and stronger router I need for the KOBO. ,3
325454,26-JAN-12,19-DEC-11,Mohd,,en,70.55.182.42,joan_perron_4@sympatico.ca,14300576,000000121988676,5,5,,5
325455,26-JAN-12,16-JAN-12,Manel,,fr,76.64.27.115,arthur.perron@sympatico.ca,14621210,000000122602851,4,5,rien de plus.,3
325456,25-JAN-12,24-JAN-12,Grace,,en,70.50.217.153,koshea@sympatico.ca,14721768,000000122805155,4,5,"Information about the service outage in my area was not available at the first responder's fingertips, and so she had to put me on hold and eventually pass me to another technician.  I would have thought that with netowrk management systems and me entering my phone number ahead of the call being taken, that woud have been on her screen when she answered. ",5
325457,25-JAN-12,23-JAN-12,Jhon,,en,70.53.93.6,msvoege@sympatico.ca,14711275,000000122759180,5,5,NOT ONE THING!,5
325458,25-JAN-12,24-JAN-12,Badreddine,,fr,50.100.135.26,michelinepotvin-457@sympatico.ca,14723544,000000122806276,5,5,,5
325459,25-JAN-12,24-JAN-12,Alexandra,,fr,76.69.109.123,rouzou@sympatico.ca,14726086,000000122791428,4,5,,5
325460,25-JAN-12,24-JAN-12,Jacques,,fr,70.48.16.95,pierre171@bell.net,14724966,000000122792065,2,1,"on a changé mon e mail et mot de passe et avec cela j, ai perdu tout mes contacts je suis vraiment tanné de bell canada et je crois bien changé pour Cogéco tres bientot ! ",1
325461,25-JAN-12,19-JAN-12,Samy,,fr,174.89.79.6,clayre.desaulniers2@sympatico.ca,14662968,000000122678342,4,3,C'Est moi qui n'a pas voulu aller plus loin car il avait raison le fil gris n'était pas connecté pour internet mais il y avait trop de fil gris en dessous du bureau - je lui aurais fait perdre du temps donc je lui ai dit que je rappelerai.,5
325462,25-JAN-12,19-JAN-12,Djouaihia,,fr,174.89.79.6,clayre.desaulniers2@sympatico.ca,14662970,000000122682281,4,5,,5
325463,25-JAN-12,24-JAN-12,Nagesh,,en,174.91.56.65,gracetb@sympatico.ca,14719314,000000122807533,4,4,Can't think of anything at the moment.,5
325464,25-JAN-12,23-JAN-12,Abdulkarim,,fr,70.30.242.141,j.arthur.lebreux@sympatico.ca,14708944,000000122768533,5,5,rien,4
325465,25-JAN-12,21-JAN-12,Farfar,,fr,65.92.214.76,andrevelo@bell.net,14687732,000000122737928,5,5,Rien de plus,5
323844,27-JAN-12,26-JAN-12,Monica,,en,70.48.42.225,mye531@bell.net,14752040,000000122846855,5,5,Nothing,5
323845,27-JAN-12,26-JAN-12,Andrea,,en,65.93.90.162,akruschel@sympatico.ca,14743232,000000122851924,2,1,Give correct complete information.,3
323846,27-JAN-12,26-JAN-12,Shyam,,en,174.89.103.192,kepakoch@sympatico.ca,14749758,000000122849686,5,4,Can't think of a thing!,5
323847,27-JAN-12,26-JAN-12,Tabatha,,en,67.71.125.182,jeanmj@sympatico.ca,14748758,000000122842012,5,5,,5
323848,27-JAN-12,26-JAN-12,Mohan,,en,70.53.30.3,danderson@sympatico.ca,14745580,000000122836225,5,5,Speak louder,5
323849,27-JAN-12,26-JAN-12,Gayathri,,en,99.241.27.218,nebarai@sympatico.ca,14752098,000000122842293,5,5,"Retain excellent staff like Madame Gayatheri and her more of her profile.

Madame Gayathri is knowledgeable, was extremely understanding of my need, fully focused on solving my problem, totally unassuming and exceptionally thorough.  After she finished guiding me through making the changes to resolve the problem, she asked me to check so many things that might have been affected.  This way she ensured that she effectively solved my problem and exercised quality control on herself.

Please express my gratitude to Madame Gayatheri",5
323850,27-JAN-12,26-JAN-12,Padmanaban,,en,70.50.105.12,alanbooth@sympatico.ca,14743270,000000122840752,5,5,,5
323851,27-JAN-12,26-JAN-12,David,,en,76.69.103.155,stdb3@sympatico.ca,14754748,000000122850895,4,4,,4
323852,27-JAN-12,26-JAN-12,Rinta,,en,70.29.191.225,sergiociavirella@sympatico.ca,14754290,000000122840396,3,3,,4
323853,27-JAN-12,26-JAN-12,Radhika,,en,76.69.30.174,handt@bell.net,14747882,000000122857140,5,4,,4
323854,27-JAN-12,26-JAN-12,Munyaradzi,,en,174.95.138.209,mherzgen@bell.net,14751466,000000122846360,5,5,Nothing,5
323855,27-JAN-12,26-JAN-12,Edwin,,en,70.48.163.155,bljokic@sympatico.ca,14744274,000000122841575,5,5,,5
323856,27-JAN-12,26-JAN-12,Kayange,,en,70.29.15.28,c_and_mwoo@sympatico.ca,14744650,000000122838964,5,5,Absolutely fine already,5
323857,27-JAN-12,26-JAN-12,Edward,,en,184.146.163.49,bmitchell58@sympatico.ca,14744292,000000122849650,5,5,,5
323858,27-JAN-12,26-JAN-12,Mohamed,,fr,70.31.208.213,m.labelle@sympatico.ca,14750714,000000122855097,4,4,,4
323859,27-JAN-12,26-JAN-12,Aprajit,,en,69.158.80.232,doneley@sympatico.ca,14746176,000000122838659,5,5,,5
323860,27-JAN-12,26-JAN-12,Caroline,,en,174.88.10.254,reds3w@sympatico.ca,14753372,000000122843968,5,5,,4
323861,27-JAN-12,26-JAN-12,Jeannette,,en,174.92.71.194,michel.perreten@sympatico.ca,14751506,000000122840624,,1,Call not completed-not your fault,5
323862,27-JAN-12,26-JAN-12,Snehalatha,,en,69.159.75.246,drhaines@sympatico.ca,14746284,000000122846068,4,4,,4
323863,27-JAN-12,26-JAN-12,Michelle,,en,132.216.217.217,juliachang@bell.net,14749408,000000122843008,5,5,,4
323864,27-JAN-12,26-JAN-12,Vikram Aditya,,en,174.92.71.194,michel.perreten@sympatico.ca,14751508,000000122841561,5,5,no -very helpful person,5
323865,27-JAN-12,26-JAN-12,Rym,,fr,64.228.83.201,lucille2008@sympatico.ca,14750616,000000122836689,4,2,"La personne qui m'a répondu m'a dit ne pouvoir régler mon problème vu que je ne connaissais plus mon mot de passe sur hotmail, mais elle a quand même été très polie et aidante mais ne connaissait pas la solution et j'ai dû rappeler une autre personne par la suite.",4
323866,27-JAN-12,26-JAN-12,Salvador,,en,69.156.154.156,cdjones@sympatico.ca,14744864,000000122837231,5,4,My questions were all answered and I felt confident in there knowledge.,5
323867,27-JAN-12,26-JAN-12,Henda,,fr,74.198.164.191,ybouzhar@sympatico.ca,14755994,000000122849593,5,5,,5
323868,27-JAN-12,26-JAN-12,Cesilia,,en,64.231.22.108,liztansey@bell.net,14750408,000000122849003,3,4,"1. If Bell goes off-line for ""a couple of seconds"" as I was told, it would be helpful for Bell to find a way to  inform their customers without them having to call in and waste a half an hour to get back on-line.
2. Hire people whose English is not heavily-accented; I had a difficult time understanding Cesilia and although she was cordial and helpful, it was frustrating trying to figure out what she was saying.",1
323869,27-JAN-12,26-JAN-12,Allan,,en,69.158.86.13,newsu2@bell.net,14752140,000000122840071,4,2,Nothing much.  (I really didn't think it it was a problem that was your tech. could fix) ,4
323870,27-JAN-12,24-JAN-12,Arcadius,,en,74.198.9.168,kd.maj@bell.net,14721546,000000122792785,5,5,"No improvement excellent service. The last time I called regarding this is the representative was very evasive and rushed.

This time was completly different very helpful,patient and  caring representative. He was not satisfied till the job was done.  

Thank you",5
323871,27-JAN-12,26-JAN-12,Kevin,,en,207.164.79.33,jamie052@sympatico.ca,14748576,000000122836783,2,1,Fixed it on my first call. This was my second call. It is still not fixed so I will have to make a third call. ,1
323872,27-JAN-12,26-JAN-12,Melissa,,en,184.146.131.213,carl.sergeant@sympatico.ca,14744696,000000122835902,5,5,If I was to be able to talk to reps like this one I would be your happiest customer!,5
323873,27-JAN-12,26-JAN-12,Ahmed,,fr,76.64.138.249,mguerra@sympatico.ca,14751460,000000122838970,5,5,,3
323874,27-JAN-12,22-JAN-12,Leni,,en,161.216.58.46,d.e.graham@sympatico.ca,14698734,000000122745660,3,2,Not put me on hold and never come back. that is why I had to call back,2
323875,27-JAN-12,22-JAN-12,Patricia,,en,161.216.58.46,d.e.graham@sympatico.ca,14698736,000000122746427,4,4,,4
323876,27-JAN-12,26-JAN-12,Romeo,,en,69.159.71.173,karlhansen@sympatico.ca,14749596,000000122837926,5,5,Had the tech right here.  Mario was very helpful  ,5
323877,26-JAN-12,25-JAN-12,Hari,,en,70.48.170.164,williamegan@sympatico.ca,14742346,000000122832221,5,5,,5
323878,26-JAN-12,25-JAN-12,Colleen G,,en,174.94.71.133,purchio.g@sympatico.ca,14739396,000000122822403,5,5,,5
323879,26-JAN-12,25-JAN-12,Juan,,en,70.50.108.41,askbigguy@sympatico.ca,14730062,000000122812654,5,4,,5
323880,26-JAN-12,25-JAN-12,Aymen,,fr,76.71.224.128,bouda@sympatico.ca,14730670,000000122826455,5,5,,4
323881,26-JAN-12,25-JAN-12,Saifeddine,,fr,76.71.224.128,bouda@sympatico.ca,14730672,000000122826753,5,4,Parler avec quelqu'un du québec pour qu'ici il y aie des emplois pour tout le monde et non avoir recours au autre pays.,4
323882,26-JAN-12,24-JAN-12,Wafa,,fr,65.93.54.201,b.lecompte@sympatico.ca,14715302,000000122784414,5,4,"L'appel du 24 janvier était le 3e ou le 4e au sujet de la facturation.  Depuis que je suis abonné à Belltélé (septembre 2011), nous devons appeler, à chaque réception de la facture, pour faire ajuster le montant sur la facture.  En moyenne, nous perdons une quarantaine de minutes à chaque fois. À chaque fois, la personne au bout du fil est très cordiale, polie et elle finit toujours par règler notre problème.  Toutefois, je trouve inconcevable d'être obligé d'appeler à chaque fois que je reçois une facture.  Pour ces raisons, j'ai beaucoup de difficulté à vous référer un client. Même que je songe moi-même à changer de fournisseur dans un avenir rapproché.",1
323883,26-JAN-12,25-JAN-12,Loyda,,en,70.27.194.66,orbanc@sympatico.ca,14738750,000000122825468,4,4,Nothing,5
323884,26-JAN-12,25-JAN-12,Josue,,en,216.208.58.132,neil.wyatt@sympatico.ca,14738452,000000122829525,4,4,nothing,4
324411,25-JAN-12,23-JAN-12,Radhia,,fr,76.67.85.76,magil@sympatico.ca,14710500,000000122755959,5,4,,4
324412,25-JAN-12,24-JAN-12,Nicholas,,fr,184.145.221.156,ssylvain007@sympatico.ca,14727038,000000122806335,4,4,"Puisque je suis maintenant sur le service FIB, il n'y a pas de délai d'attente pour parler au conseiller et ce copnseiller est patient et prends tout le temps requise. Toutefois, je dois vous dire qu'à l'occasion il semble voir des choses nouvelles et inhabituelles dont des pages moitié anglais et moitié français. Je présume que c'est normal car il s'agit d'un nouveau service offeet qui n'est possiblement parfaitement au point.",4
324413,25-JAN-12,24-JAN-12,Jonathan,,fr,184.145.221.156,ssylvain007@sympatico.ca,14727036,000000122807800,4,4,"Puisque je suis maintenant sur le service FIB, il n'y a pas de délai d'attente pour parler au conseiller et ce copnseiller est patient et prends tout le temps requise. Toutefois, je dois vous dire qu'à l'occasion il semble voir des choses nouvelle et inhabituelles dont des pages moitié anglais et moitié français. Je présume que c'est normal car il s'agit d'un nouveau service offeet qui n'est possiblement parfaitement au point.",4
324414,25-JAN-12,16-JAN-12,Pradeep,,en,76.69.52.155,rlyates@sympatico.ca,14630164,000000122610436,4,4,"Sometimes it is difficult to understand the technician, but they are always helpful and try to communicate.",5
324415,26-JAN-12,25-JAN-12,Chenara,,en,184.146.156.104,doreenm@bell.net,14732512,000000122811081,4,3,Explained things better.,4
324416,26-JAN-12,25-JAN-12,Chaabane,,fr,70.31.247.42,jaclalonde47@sympatico.ca,14734678,000000122811511,4,4,Rien.O.k comme çà. Merci,4
324417,26-JAN-12,25-JAN-12,Chuck,,en,174.91.173.174,ray023@sympatico.ca,14739620,000000122811031,5,5,nothing.,5
324418,26-JAN-12,25-JAN-12,Mohamed Alaeddine,,fr,69.159.117.147,real.allaire4@bell.net,14739674,000000122814590,4,4,Rien de plus,5
324419,26-JAN-12,25-JAN-12,John,,en,184.145.22.158,cgvasiloff@sympatico.ca,14731216,000000122810194,1,4,Eliminate off-shore Bell representatives.,3
324420,26-JAN-12,25-JAN-12,Med Amine,,fr,174.91.217.95,aline.lefebvre@sympatico.ca,14729628,000000122825374,5,5,rien du tout merci,5
324421,26-JAN-12,25-JAN-12,Wynbert,,en,174.88.173.182,edzie3@sympatico.ca,14732776,000000122825205,5,5,Customer service was excellent.  I appreciated the help.,5
324422,26-JAN-12,25-JAN-12,Kurt,,en,67.70.153.238,valmcphee@bell.net,14741994,000000122823952,5,5,"I wish everyone was as efficient and helpful as this young man.
I am unable to think of anything more.",5
324423,26-JAN-12,25-JAN-12,Luis,,en,70.29.34.23,gemcm@sympatico.ca,14733590,000000122817399,5,5,"There is nothing that could be better done. Your technician Louis was excellent, patient, and supportive to this senior in setting up the modem.It was an excellent experience of Bell's customer service. The young man was terrific- definitely keep him. God bless you all.  ",5
324424,26-JAN-12,25-JAN-12,Kumar,,en,174.93.114.134,mabrowngcc@sympatico.ca,14737114,000000122829388,4,4,Given hints fior future.,5
324425,26-JAN-12,24-JAN-12,Karen,,en,74.14.97.122,marikad@sympatico.ca,14723006,000000122785255,5,5,Nothing really !!!,5
324426,26-JAN-12,25-JAN-12,Jose,,en,216.209.110.46,qualityplus@sympatico.ca,14739434,000000122826587,4,4,,4
324427,26-JAN-12,25-JAN-12,Gopi,,en,76.69.150.121,dlowe64@sympatico.ca,14732426,000000122831750,4,3,"someone who dosen,t have quite an accent.  I had a hard time understanding what was being said.  The young man was very polite and friendly so that was not hte problem. Just could,nt understand him as easily as I would wish.",4
324428,26-JAN-12,25-JAN-12,Allaura,,en,65.95.198.112,astarratt@sympatico.ca,14730072,000000122820299,4,4,,4
324429,26-JAN-12,28-DEC-11,Jacob,,en,69.157.118.63,leithann@sympatico.ca,14395632,000000122182391,2,1,"I had been told on November 16th that I would receive my usage insurance plan at no charge for 12 months - 40 GB and I even printed out the transaction summary B25D85X8.  When I complained on December 28th that my bill showed a $5.00 charge, I was credited a few cents not close to the $5.00!  I have tried to complain about this 3 times and have sent three e-mails - Bell Canada has NOT ANSWERED.  I have ALL services with you!!!!!!!!!!! If you do have an answer leithann@hotmail.com or 905-843-3037 or perhaps I'll contact you ombudsman!",2
324430,26-JAN-12,24-JAN-12,Mohamed,,fr,76.64.114.8,yesmadame@sympatico.ca,14728630,000000122782415,4,4,,4
324431,26-JAN-12,25-JAN-12,Amanda,,en,174.88.168.219,ccowley6@sympatico.ca,14731148,000000122829316,5,5,n/a,5
324432,26-JAN-12,25-JAN-12,Alexandra,,en,64.229.9.36,amlozyk@bell.net,14729742,000000122827100,2,,Tell us what was wrong with our account?,1
324433,26-JAN-12,18-JAN-12,Marcos,,en,64.229.9.36,amlozyk@bell.net,14647710,000000122661690,3,2,Technical support is not skilled enough.,1
324434,26-JAN-12,18-JAN-12,Aquiles,,en,64.229.9.36,amlozyk@bell.net,14647712,000000122666632,4,3,not sure,
324435,26-JAN-12,18-JAN-12,Aquiles,,en,64.229.9.36,amlozyk@bell.net,14647714,000000122668669,2,2,not sure,
324436,26-JAN-12,25-JAN-12,Cherine,,fr,70.52.106.204,jgthibault@sympatico.ca,14735154,000000122811239,5,5,,5
324437,26-JAN-12,25-JAN-12,Myriam,,fr,70.30.155.26,brousseau7@sympatico.ca,14730776,000000122826951,5,5,,5
324438,26-JAN-12,25-JAN-12,Rahul,,en,184.145.18.39,omcnutt@sympatico.ca,14738734,000000122829694,5,5,nothing,5
324439,26-JAN-12,25-JAN-12,Roy,,fr,184.151.115.47,reneharnois@bell.net,14739722,000000122830511,4,4,,1
324440,26-JAN-12,24-JAN-12,Nicole,,en,65.92.50.20,ingrahm@sympatico.ca,14720006,000000122796675,5,5,"nothing,service was fantastic!!!",5
324441,26-JAN-12,25-JAN-12,Mohammed,,en,174.95.97.46,asha@sympatico.ca,14730048,000000122832836,5,5,,5
324442,26-JAN-12,25-JAN-12,Hemavathi,,en,76.68.80.216,victor.haddrall@sympatico.ca,14742086,000000122826520,5,5,Nothing- can't improve upon near perfection!!,4
324443,26-JAN-12,24-JAN-12,Cesar,,en,70.48.10.136,mindykr@sympatico.ca,14723658,000000122807500,5,5,,5
324444,26-JAN-12,26-JAN-12,Dylan,,en,70.54.133.225,dfwcohen@sympatico.ca,14732308,000000122833319,4,4,,4
324445,26-JAN-12,24-JAN-12,Innocent,,en,65.92.56.89,srhachey@bell.net,14726996,000000122784686,1,1,"After providing my address and personal verification questions 3 times and explaining my issue once and then again with the Loyalty line and sitting on the line for 30 minutes in total, the line was cut off.  In total, I ended up spending 1.5 hours on the phone with Bell that day and explained the situation over and over again and continued to have to provide additional personal validation each time one person passsed me to another line.  A terrible and frustrating experience.",
324446,26-JAN-12,24-JAN-12,Isabelle,,en,65.92.56.89,srhachey@bell.net,14726998,000000122794234,3,,"After a terrible experience earlier in the day, I tried again with this call. I finally got to some resolution, but until I see my next bill, I'm still skeptical.",
324447,26-JAN-12,25-JAN-12,Linda,,fr,70.53.213.8,froufrou@bell.net,14733378,000000122821253,5,5,non car j aie étée tres bien servie..,5
324448,25-JAN-12,23-JAN-12,Mohamed,,fr,70.48.26.29,pierrego@sympatico.ca,14711852,000000122757907,5,4,,5
324959,27-JAN-12,26-JAN-12,Gabriela,,en,174.88.91.119,vgilkes@bell.net,14755606,000000122845461,5,5,"The young lady I delt with was very professional and knew exactly what to do and where to tell me to go. She also had a lot oif patience with me as I am not very savvy with computors. I appreciated her help, Thank You.",5
324960,27-JAN-12,26-JAN-12,Charles,,en,64.231.226.94,pauldeb.dale@sympatico.ca,14752640,000000122851681,5,5,,5
324961,27-JAN-12,26-JAN-12,Pamela E,,en,70.53.227.17,vanier2@sympatico.ca,14755552,000000122834836,5,5,Nothing.Nice to talk to a Canadian based Customer Service Representative.,5
324962,27-JAN-12,26-JAN-12,Hency,,en,69.157.18.219,yvon.serre@sympatico.ca,14756082,000000122847876,5,5,"Hencey was extremely helpfull,pleasant,knowledgable and even taught me very important things about my computer, She was just great to deal with.  ",5
324963,27-JAN-12,26-JAN-12,Moses,,en,67.226.155.66,steve.dodge@sympatico.ca,14754808,000000122844523,4,,,4
324964,27-JAN-12,26-JAN-12,Med Waheb,,fr,70.30.190.197,dybourre@sympatico.ca,14746390,000000122851554,5,4,,5
324965,27-JAN-12,26-JAN-12,Sofiene,,en,70.49.72.112,cseidl9@sympatico.ca,14745404,000000122837475,4,5,"Although my immediate situation was resolved, my long term situation remains; ever increasing rate for services (this is not customer care representative's issue even though he tried hard to improve my situation).  I feel I need to go shopping for similar services for a better deal.",4
324966,27-JAN-12,26-JAN-12,Mohamed Ahmed,,fr,70.52.89.172,PIERRETTE.CAMPEAU3@sympatico.ca,14742876,000000122846903,5,5,RIEN,5
324967,27-JAN-12,26-JAN-12,Megan,,en,70.24.106.76,gsmith36@sympatico.ca,14747720,000000122839664,3,2,THe Bell rep. was nice and polite. But the Bell policies she had to deal with are wrong! The rep was good. But Bell is bad!!,2
324968,27-JAN-12,26-JAN-12,Francis,,en,65.92.172.235,gerard.whittle@sympatico.ca,14747378,000000122839419,5,4,,4
324969,27-JAN-12,26-JAN-12,Alexandra,,en,65.94.113.52,carol.heron082@sympatico.ca,14744736,000000122849790,5,5,,4
324970,27-JAN-12,21-JAN-12,Med Amine,,fr,70.49.66.102,lucieauclair@sympatico.ca,14692828,000000122730798,5,5,il était plus expérimenté et a réglé mon problême sans hésitation. ,4
324971,27-JAN-12,26-JAN-12,Sudheer,,en,74.15.22.76,photoshop21@sympatico.ca,14752854,000000122845338,4,4,Too many steps/choices on the phone before you can actually speak with a representative.,3
324972,27-JAN-12,26-JAN-12,Reina,,en,69.157.0.144,drohrer@sympatico.ca,14746292,000000122858296,5,4,Nil,5
324973,27-JAN-12,26-JAN-12,Monica,,en,174.91.146.86,hhmitchell@sympatico.ca,14748072,000000122850945,2,4,"Eliminate the ridiculous five minute on-hold time while one representative calls another representative to book a service date.  Make the contact direct. 

I called to book a technician service date to fix the phone line used for the internet.  Two minutes to explain the problem, five minutes on hold, one minute to get the date.  If anything goes wrong, I must call the same 310 BELL number, go through all those prompts, wait, get a representative who will have to talk to another representative.

And that dreadful music!  If you must put people on hold, leave them in peace and silence.  Then at least they can use the time to do something else without the irritation of your music choices.  

The lowest level of customer care I've experienced from a big company for at least the last year. ",1
324974,27-JAN-12,26-JAN-12,Mohamed,,fr,70.30.157.115,pierre.mecteau@sympatico.ca,14752876,000000122845413,4,4,me donner un service qui n'existe pas (rire),5
324975,27-JAN-12,26-JAN-12,Walid,,fr,184.145.249.215,diane.frigon@sympatico.ca,14746034,000000122852427,4,4,,4
324976,27-JAN-12,26-JAN-12,Med Amine,,fr,65.92.251.229,andre.cournoyer@sympatico.ca,14743530,000000122850021,5,5,EXCELLENT votre employé est à recommandé,5
324977,27-JAN-12,26-JAN-12,Alexandre-Hugo,,en,74.15.79.27,john.hereygers@sympatico.ca,14749170,000000122840746,5,5,,4
324978,27-JAN-12,26-JAN-12,Kanchana,,en,12.53.174.5,mariocrocco@sympatico.ca,14751058,000000122834846,5,5,,5
324979,27-JAN-12,26-JAN-12,Suresh,,en,184.147.134.201,paulryder@sympatico.ca,14752672,000000122846013,5,4,,5
324980,27-JAN-12,25-JAN-12,Danielle,,en,174.92.67.35,ggpits@sympatico.ca,14733666,000000122817956,5,4,,4
324981,27-JAN-12,26-JAN-12,Chantal,,en,199.246.61.1,jenkinsdraws@sympatico.ca,14748816,000000122845326,1,2,"Stop putting me on hold for 15 minutes each time I must speak to another department. And transfer me to the right department so that wait is not pointless. INTEGRATE all your departments so one knows and is answerable  to the other.  Now it it is just  , shrug, sory , other depatments  problem, not outs!
",1
324982,27-JAN-12,24-JAN-12,David,,en,67.68.20.233,bahuberdeau@bell.net,14715372,000000122791688,5,5,nothing,5
324983,27-JAN-12,26-JAN-12,Jeffery,,en,74.15.248.16,innco@sympatico.ca,14748316,000000122857489,5,4,,5
324984,27-JAN-12,23-JAN-12,Juan Carlos,,en,70.27.12.86,terryjoyritchie@sympatico.ca,14713287,000000122756751,4,4,"Juan changed me from outlook to Windows live and I am having a really bad time trying to find out where everything is.  I would have prefered to stay with outlook, much simplier to operate.",5
324985,27-JAN-12,26-JAN-12,Salvador,,en,70.27.121.41,billdrury@sympatico.ca,14744206,000000122844744,4,4,we were not told in our original call about changing our package that the internet would be temorarily turned off.   However after another phone call this was explained to us.,5
324986,27-JAN-12,26-JAN-12,Ghassen,,fr,76.65.171.212,installationsvb@sympatico.ca,14748318,000000122855859,4,4,"Très difficile d'avoir une personne à qui parler, c'est trop souvent une boite vocale ( très désagréable ).",3
324987,27-JAN-12,26-JAN-12,Colleen G,,en,74.14.74.214,ron-mar@sympatico.ca,14753822,000000122846659,5,4,Nothing!,4
324988,27-JAN-12,26-JAN-12,Karla,,en,76.67.200.58,kensy@sympatico.ca,14749754,000000122852347,5,3,,4
324989,27-JAN-12,26-JAN-12,Joseph,,en,70.27.73.93,winston.w@sympatico.ca,14755864,000000122848763,5,5,"can't think of anything, it went well",5
324990,27-JAN-12,26-JAN-12,Denis,,en,184.147.114.126,lhamilton@bell.net,14750246,000000122849636,5,5,Staff assisted with a billing problem and then saved me even more on my monthly biliing,5
324991,27-JAN-12,26-JAN-12,Mohamed,,fr,65.93.124.224,denel@bell.net,14745898,000000122847780,5,5,"Monsieur Mohamed a été très poli, très efficace, je pense que ça n'aurait pu être mieux.",5
324992,27-JAN-12,26-JAN-12,Jessa,,en,70.53.202.127,teitle@bell.net,14755140,000000122843885,1,1,stop ripping off customers,2
324993,27-JAN-12,20-JAN-12,Ridha,,en,70.55.206.215,moto.riderz@bell.net,14682772,000000122703084,3,3,"since the programm has changed it takes forever to open window,s and impossible to download attachements to e-mails ,,this is complete crapp,,,dont know what to do anymore ,,,",2
324994,25-JAN-12,21-JAN-12,Niyaz,,en,184.144.78.147,judylesage@sympatico.ca,14691952,000000122725153,5,5,not have had a problem in the first place,3
324995,25-JAN-12,23-JAN-12,Jacqueline,,en,216.66.129.170,danny.sorley@sympatico.ca,14707340,000000122759726,5,5,,4
325466,25-JAN-12,23-JAN-12,Pau,,en,70.29.32.188,mtimur@sympatico.ca,14711282,000000122760086,4,4,"When customers have dry loop for their internet service, they do not remember it (most of the time), so answering the question of the robot ""what is your phone number"" is a bit awkward. And, of course, when customers move, I don't think it is appropriate to change their account features without notifying them.
That is what happened in my case. Usage allowance has been cut from 40GB to 15GB or so. Not a nice practice, I must say.",3
325467,25-JAN-12,24-JAN-12,Nizar,,fr,50.100.134.57,andre.joannisse@sympatico.ca,14714902,000000122801126,5,5,tout ok,5
325468,25-JAN-12,24-JAN-12,Jacques,,fr,76.69.172.25,pavillon22@sympatico.ca,14724730,000000122794096,5,5,"Mon problème a été totalement résolu par votre conseiller et ce,  avec beaucoup de compétence et de courtoisie.

Ma suggestion serait de n'embaucher que des conseillers de ce niveau.",5
325469,26-JAN-12,24-JAN-12,Bernard,,en,70.27.41.13,amiefox@sympatico.ca,14714828,000000122792976,2,4,"Hire customer service representatives that speak better English.  Every time I talk to one, they have heavy accents and are very difficult to understand sometimes.",4
325470,26-JAN-12,23-JAN-12,Pedro,,en,174.89.162.225,aggiechan@sympatico.ca,14705816,000000122755889,2,1,"I think Bell could really look into the problem which customer requires to have it fixed rush because customer prepaid the bill and no service returns and that's very bad. I didn't have my internet for three days and still waiting. I just moved into my new address and the building is supposed to have better high tech internet installed, however, technicians couldn't fix the problem. They told the central office but problem still there. Also to my experience was last two months ago my internet was disconnected with no reasons and the billing office told the central office that my account was active.  It's very scary and I never get any compensations for all these wrong doings. Does Bell Internet really take care of their customers? ""Happy in the service"" is the key words which customers look forward into business improvement.",3
325471,26-JAN-12,25-JAN-12,Dashrathan,,en,69.158.29.165,exsailor@sympatico.ca,14733008,000000122810692,5,5,"The technician was efficient, polite, and very capable in his knowledge of his profession.I give him EXCELLENT.
Can't say that about horrific experiences of Bell staff and my experiences with my cell phone. Cut me off when I had proved I had paid. Arrogance beyond belief!
Also Bell charged me $400 deposit for cell phone when Bell never ever in 56 years had any problem whatsoever with me even once paying late or missing payments! Based on my poor credit rating with a credit card company Bell decides they want $400 deposit when all they had to do is look at my very good payment record with Bell over 56 years. Where is my $400 and when do I get it back? ",2
325472,26-JAN-12,25-JAN-12,Robert,,en,174.89.42.18,takcheong4@sympatico.ca,14741440,000000122831644,1,1,,1
325473,26-JAN-12,25-JAN-12,Sana,,en,70.26.8.168,s.tomic@sympatico.ca,14740364,000000122817947,5,4,I dont no,5
325474,26-JAN-12,25-JAN-12,Jose,,en,70.51.96.92,bayly2@bell.net,14730282,000000122810661,5,5,"nothing he was great,polite,friendly as I ahd a representitive from by virtual doctor also who didn't understand what we were doing and bell was awesome and it was all figured out quite quickly thanks",5
325475,26-JAN-12,23-JAN-12,Serina,,en,65.95.154.24,steve.repath@sympatico.ca,14713082,000000122766053,5,4,"110% satisfaction -- Support received could not have been handled better.
Serina's concern and caring was certainly appreciated.  Even after willing to give up on my part she encouraged me to persue a resolution which ultimately ended in success.",5
325476,26-JAN-12,25-JAN-12,Matthew,,en,174.91.105.152,marlene706@sympatico.ca,14737470,000000122830476,5,4,Matthew is very knowledegable and efficient.  I wish all your customer care representatives could be more like him. He certainly knew what the problem was and solved it quickly.  Thank you Matthew for your help.,5
325477,26-JAN-12,25-JAN-12,Walter,,en,50.100.81.158,sveiks@bell.net,14741348,000000122814805,1,1,been able to isolate the problem - diagnosed as a software problem and turned back to manufacturer after 1/2 hour of unsuccessful attempts at establishing wireless connection,3
325478,26-JAN-12,24-JAN-12,Justine,,en,74.198.9.106,j_fry@sympatico.ca,14720166,000000122792638,5,5,I first called on Jan. 13th and my request was not completed by a rep. I was given a cancellation number and that was it. I should not have had to call back.,5
325479,26-JAN-12,25-JAN-12,Vaishnavy,,en,70.53.45.189,aheitzner@sympatico.ca,14729464,000000122810018,4,4,"too long on the phone to get my problem 

resolved",4
325480,26-JAN-12,25-JAN-12,Lise,,fr,70.52.112.167,huuloc@sympatico.ca,14734440,000000122823641,5,4,,5
325481,26-JAN-12,25-JAN-12,Ericka,,en,64.229.228.159,peterhsu@sympatico.ca,14739150,000000122821830,5,5,Keep Ericka in your IT customer service - she is really good.,5
325482,26-JAN-12,25-JAN-12,Daniel,,en,70.49.229.34,mbnfarm@sympatico.ca,14737704,000000122832816,4,4,,3
325483,27-JAN-12,25-JAN-12,Carolina,,fr,67.71.82.58,glfortin5@bell.net,14733816,000000122810083,3,3,"Reste à savoir si le technicien pourra se rendre Lundi le 30 janvier le plus de bonne heure possible, impossible de les rejoindre si nous devons annuller un rendez-vous ou le devancer et qu'il ne reparte pas en courant après des démarches toujours frustrantes laborieuses pour rejoindre une personne compétente chez vous de peur de se ramasseer en Égypte ou autre pays....Pas de temps à perdre à clavarder.....!!!!",3
325484,27-JAN-12,26-JAN-12,Alex,,en,70.29.142.165,albert39@sympatico.ca,14743297,000000122849056,5,5,nothing.,5
325485,27-JAN-12,26-JAN-12,Xenia,,en,74.12.18.242,bkbowen@sympatico.ca,14744258,000000122854197,3,2," It is very hard to hear/understand many of the representatives you have answering our inquiries.  It always seems like there is a bad connection. An improvement here would be greatly appreciated.
  Our issue for the most part with our internet is an ongoing problem.  We have been without it lately for more than we have had access to it.  To make matters worse, two of our children are in the middle of culminating projects and final exams for which they have been unable to access the help lines and information for these.  We are paying for a service that for the most part we are unable to use and my children have to go to someone elses house to do their work.  We are seriously looking at changing to another provider due to this problem.  We were given a small credit for our ""inconvience"" but this is a long way to resloving this issue.  We look forward to hearing from a bell rep. to talk about the internet problem and how we can be properly compensated for the inconviences we have had to live with.  ",2
325486,27-JAN-12,26-JAN-12,Ron,,en,206.177.43.72,raymond_johnson@sympatico.ca,14753294,000000122842620,5,5,Not much - A1 service,4
325487,27-JAN-12,26-JAN-12,Haythem,,fr,67.68.113.10,beaulieu_stpierre@sympatico.ca,14744062,000000122846667,5,5,,3
323885,26-JAN-12,25-JAN-12,Kayla,,en,70.49.240.109,murray.keller@sympatico.ca,14738364,000000122817120,5,4,,4
323886,26-JAN-12,25-JAN-12,Sudhakar,,en,174.95.134.208,anne.martin033@sympatico.ca,14729886,000000122814594,5,5,I have always received great service from Bell. You must have a special course on Being Patient with a technically challenged old lady. Your people are super.,5
323887,26-JAN-12,25-JAN-12,Oscar,,en,70.27.122.112,cgcam@sympatico.ca,14731208,000000122819214,4,3,,3
323888,26-JAN-12,25-JAN-12,Lotfi,,fr,174.92.224.196,jacqueshelenelebeau@sympatico.ca,14734712,000000122813193,4,4,,5
323889,26-JAN-12,25-JAN-12,Lise,,en,64.231.245.137,Thesacreys@sympatico.ca,14729194,000000122814527,4,,,
323890,26-JAN-12,24-JAN-12,Vincent,,en,174.95.227.147,rjs1@sympatico.ca,14725780,000000122786764,5,4,,5
323891,26-JAN-12,25-JAN-12,Jacqueline,,en,70.48.196.129,gordon.ades@sympatico.ca,14733852,000000122824323,5,5,Perhaps be more deligent vetting customer notices that are sent in the mail so that fewer are sent in error as was the case for me.  This would remove the need for customers to call your service reps like Jacqueline who was very personable and helpful. ,5
323892,26-JAN-12,25-JAN-12,Pat,,en,174.95.136.210,lorraineor@sympatico.ca,14736824,000000122818884,3,3,,4
323893,26-JAN-12,24-JAN-12,Mohamed,,fr,65.34.7.42,giselelavaute@sympatico.ca,14719164,000000122790572,1,2,Ça fait 2 mois de suite qu'il faut que j'appelle pour avoir ma facture en ligne sur Bell .ca. Je veux éviter des frais de papier et de poste en recevant ma facture en ligne. De plus on dit sur le site de Bell.ca que je peux aller chercher ma facture en tout temps et peu importe l'endroit où je suis. Que l'on me réponde que l'on ne peut plus m'envoyer ma facture sur Bell.ca parce que j'ai mis en suspend mon internet pour 3 mois je trouve cela inconcevable car internet on peut de nos jours l'avoir n'importe où. Donc je peux aller chercher ma facture n'importe où.,2
323894,26-JAN-12,25-JAN-12,Elmer,,en,70.31.124.160,paulreeder1@sympatico.ca,14739034,000000122823157,5,5,None that I can think of.  Your representative was extremely courteous and helpful and got us working again.,5
323895,26-JAN-12,25-JAN-12,Kris,,en,68.99.58.121,jagoodale@sympatico.ca,14734728,000000122815020,5,4,had difficulty finding the proper toll free # to call,5
323896,26-JAN-12,25-JAN-12,Yaseen,,en,74.14.46.9,mario.stellato@sympatico.ca,14737420,000000122824019,3,3,"My disappoint comes from Bell the company (not this individual) supplying me with old technology. When I ordered the Fibe12 service last year with the home networking option, I mistakenly assumed you would provide the best technology available to your customers (Ive been a loyal customer for years, even before the so called service upgrade).  The modem/router Bell provides is using the old radio type g technology which is ten times slower than the n technology available. 

I was told the only way for me to get the n modem is to upgrade the service to Fibe xx, but Im not willing to pay for the extra expense. From a technical perspective all I want I more speed between my devices to the router (here internally at home)  Im satisfied with the internet download speed Fibe 12 provides. 

I really do not get it - there is no reason why Bell cannot provide the modem Im asking for.  Please send me the wireless n modem Im requesting at no extra charge.  

Mario Stellato (b1ckyy67)
22 Kingsgate Cres
Toronto ON  M9P 3E3
",3
323897,26-JAN-12,25-JAN-12,Nancy,,en,184.144.13.188,jkoola@sympatico.ca,14735282,000000122817691,5,5,NOTHING,5
323898,26-JAN-12,24-JAN-12,Abdelhakim,,fr,65.34.7.42,giselelavaute@sympatico.ca,14719166,000000122791497,1,2,"Lorsque l'on demande à la personne de nous donner le montant exact pour payer notre facture et qu'elle nous répond 100 et quelques euros c'est pas trop fort. Si ma facture aurait été sur le site de Bell.ca commme elle aurait dû être, je n'aurais pas eu à communiquer avec cette personne elle a dû me passer une autre personne pour me répondre. Je dois être facturé le 18 de chaque mois et 6 jours plus tard je n'avais pas encore ma facture. ",2
323899,26-JAN-12,25-JAN-12,Srinivasan,,en,70.27.26.195,jeanniemac@sympatico.ca,14734998,000000122829620,3,1,"Fix it and fix it fast, it has been months",2
323900,26-JAN-12,25-JAN-12,Arun,,en,50.100.186.170,qrod06@bell.net,14739430,000000122815544,5,5,It was one of the best experiences I had. Nothing I could think that would've made this experience better.The tech support rep knew exactly what he was doing..Excellent!,5
323901,26-JAN-12,25-JAN-12,Domnic Francis,,en,76.68.91.4,jtr25@sympatico.ca,14735660,000000122831189,4,3,"Lost a lot of my e-mails

While the representative was friendly and patient,  I wish I was speaking to someone from Canada.

My two grandsons cannot find a permanent job and I was being served by a student in India who is servicing Sympatico part time.

Unless you have a good explanation I may change to a service provider that uses Canadain representatives.

",2
323902,26-JAN-12,25-JAN-12,Mathieu,,en,70.51.74.106,lorettatodesco@sympatico.ca,14736810,000000122816889,5,5,,5
323903,26-JAN-12,25-JAN-12,Bedre,,en,70.48.162.151,koolkats@sympatico.ca,14736162,000000122824268,3,4,cant understand whay they are saying most times ,3
323904,26-JAN-12,23-JAN-12,Ali,,en,74.15.156.171,ginette.mccoubrey@sympatico.ca,14708412,000000122766864,,4,"The problem was fix but we never knew how it occurred.  When we asked, he never was able to give us an answer.",3
323905,27-JAN-12,26-JAN-12,Lamya,,en,64.229.9.105,cheryl.parker@sympatico.ca,14744994,000000122849461,3,2,have representative that speak clear English,3
323906,27-JAN-12,26-JAN-12,Rudys,,en,65.93.178.184,ian.smith@sympatico.ca,14748240,000000122837706,5,5,,5
323907,27-JAN-12,26-JAN-12,Med nejib,,fr,69.157.176.103,denis.landry4@sympatico.ca,14745902,000000122854572,4,4,,3
323908,27-JAN-12,26-JAN-12,Chiraz,,fr,69.156.216.25,danbruneau@sympatico.ca,14745570,000000122845686,5,5,Je n'ai rien à ajouter.  J'ai été très bien servie concernant le sujet pour lequel j'appelais. Et en plus on  m'a proposé de changer mon service Internet : pour 3$ de plus par mois j'ai amélioré du double la performance et la capacité de mon service et j'économise les frais de location de Modem.,5
323909,27-JAN-12,25-JAN-12,Krutthiga,,en,76.64.96.213,rsgruber@sympatico.ca,14740232,000000122830260,3,4,People are hard to understand. It may be better to use people of the same country you are calling from instead of sourcing out the work!!,2
323910,27-JAN-12,26-JAN-12,Ben Bourouba,,fr,50.100.130.224,mprudhomme@bell.net,14751892,000000122834345,4,4,,4
323911,27-JAN-12,23-JAN-12,Gerry,,en,70.27.68.82,woodman@sympatico.ca,14713812,000000122763841,5,5,at this time nothing,5
323912,27-JAN-12,23-JAN-12,Iris,,en,70.31.154.204,ri.chen@sympatico.ca,14712198,000000122754637,4,4,,3
323913,27-JAN-12,26-JAN-12,Malek,,fr,174.89.208.209,m.bouchouar@bell.net,14750698,000000122851427,4,4,,5
323914,27-JAN-12,25-JAN-12,Vikram Aditya,,en,65.92.58.74,joyceanger@sympatico.ca,14735588,000000122817997,5,5,absolutely nothing,5
324449,25-JAN-12,24-JAN-12,Christopher,,en,76.68.55.132,hw.allison@sympatico.ca,14719912,000000122783672,5,5,The gentleman could not have done any more to satisfy my needs. I am grateful to him.,5
324450,25-JAN-12,24-JAN-12,Vincent,,en,70.27.22.75,bobargusfans@bell.net,14715792,000000122787177,5,5,Nothing,5
324451,25-JAN-12,24-JAN-12,Grace,,en,70.24.95.196,reevesc@sympatico.ca,14725536,000000122800892,5,5,It was a pleasure speaking with an English speaking CANADIAN tech person. She was knowledgeable of the working of both a desk top computer as well as an iPad and she solved my problem within minutes My compliments to her and your CANADIAN people. THANK YOU a thousand times. REEVES COLEMAN. I think her name was Grace.,5
324452,25-JAN-12,24-JAN-12,Shakeel,,en,184.147.186.64,KENMBBLACK@sympatico.ca,14714162,000000122798616,5,5,The whole experience is rather stressful for people who are older and not very literate when it comes to computers.The gentleman who helped me did a great job ... but anything you could do to simplify the process would be greatly appreciated.,5
324453,25-JAN-12,24-JAN-12,Mohsen,,fr,67.68.164.205,g.bercier@sympatico.ca,14718806,000000122796776,3,1,nous attendons une réponse pour résoudre le problème,4
324454,25-JAN-12,23-JAN-12,Kimberly,,en,70.49.18.115,duckie.acres@sympatico.ca,14707732,000000122764335,5,5,"Your rep. Kimberly was the best Bell Rep. that I have ever dealt with, she was extremely knowledgeable about your products and knew exactly what I wanted and was able to provide service immediately.  I have received my wireless internet gadget today.  As long as you have reps. like Kimberly I will continue to be a Bell Customer and tell all my associates and friends about Bells great service.",5
324455,25-JAN-12,24-JAN-12,Jeff,,en,174.95.55.65,edragos@sympatico.ca,14718100,000000122787297,3,2,fix the problem,5
324456,25-JAN-12,24-JAN-12,Naveen,,en,70.26.247.9,psav-1@sympatico.ca,14725164,000000122795596,5,5,"cannot understand the dervice man  due to his accent sometimes,although he was very helpful his name is naveen,we were able to fix the problem,i believe it was more the communcation more than anything else as he was very patient and very very helpful .thank you very much.",5
324457,25-JAN-12,24-JAN-12,Gopi,,en,174.95.65.22,loudigenova@sympatico.ca,14722470,000000122792553,3,2,"The person I spoke to although was very professional etc, the phone sounded like there was a delay and due to his accent I had to ask him to repeat almost every question. 
",4
324458,25-JAN-12,24-JAN-12,Darwin,,en,76.70.112.166,tea.kuo@sympatico.ca,14727558,000000122793195,4,4,,5
324459,25-JAN-12,23-JAN-12,Salwa,,fr,184.144.186.128,y_gag@sympatico.ca,14713848,000000122764270,4,5,"Manque de communication entre le technitien de Bell et Bell lors du retour d'un modem suite a une nouvelle installation ou le changement d'un modem.  Une charge de $75.00 est imputée a mon compte Bell.
",5
324460,25-JAN-12,24-JAN-12,Roberto,,en,76.69.101.35,puttfreddy@bell.net,14725206,000000122799827,3,3,One of the problems I complained about was the way it was installed. Would you please have someone call me to review the situation. I believe we paid for this service.,3
324461,25-JAN-12,24-JAN-12,Sylvain,,fr,70.30.202.132,etienne.r@sympatico.ca,14718304,000000122795412,5,5,j'aime remplir les sondages quand la personne m'aide pour mon service un simple renseignmement pour me dire que cela ne releve pas de son service et d'appeller un technicien je vois pas on m'envoie un sondage a remplirm'envoie un sondage,5
324462,25-JAN-12,24-JAN-12,Kishore,,en,76.67.126.124,hankb@bell.net,14719562,000000122805827,5,5,,5
324463,25-JAN-12,24-JAN-12,Kevin,,en,76.64.31.130,jamjspr@sympatico.ca,14720326,000000122796841,4,4,,5
324464,25-JAN-12,24-JAN-12,Nabil,,fr,70.53.146.118,sophiepayette@sympatico.ca,14726938,000000122800287,1,4,"J'ai du contacter Bell à plusieurs reprises pour un même service que je payais mais rien depuis le 21 Novembre n'a été fait donc j'ai fait annuler mon internet avec bell pour aller voir ailleurs ou j'aurai du service quand j'en aurai besoin...très déçu du service de Bell depuis les 5 dernières années...à la fin de mon contrat cellulaire je changerai aussi de fournisseur puisque Bell mobile aussi n'offre pas de services...
",1
324465,26-JAN-12,25-JAN-12,Elmer,,en,70.54.91.42,eleanordupont@bell.net,14732814,000000122833264,3,4,,3
324466,26-JAN-12,25-JAN-12,Chat,,en,70.49.31.194,jason.brown5@sympatico.ca,14734856,000000122823886,5,5,,5
324467,26-JAN-12,25-JAN-12,John,,en,70.49.31.194,jason.brown5@sympatico.ca,14734858,000000122820275,5,5,,5
324468,26-JAN-12,25-JAN-12,Reginald,,en,70.31.55.208,andy_corney@sympatico.ca,14729826,000000122826632,5,5,,4
324469,26-JAN-12,25-JAN-12,Elizabeth,,en,64.231.7.131,dnty191q@bell.net,14732458,000000122812573,5,5,,5
324470,26-JAN-12,25-JAN-12,Greg,,en,65.93.200.194,kristapr1@sympatico.ca,14736204,000000122823771,2,1,I want internet access at our vacation home in Wasaga Beach On.  Told it was not available yet my neighbour who lives up there told me her provider was Bell net.  The amount of time  being transfer and on hold is extreme.  I now have Rogers for my access up there.,2
324471,26-JAN-12,25-JAN-12,Ashwini,,en,70.27.13.59,d.cameron@sympatico.ca,14731790,000000122830478,4,,I'm still waiting to hear back from the second level technicians whether they could fix the errors on my line which were causing such slow speeds.,3
324472,26-JAN-12,25-JAN-12,Danielle,,en,174.94.50.36,rstoton@bell.net,14740236,000000122811404,4,4,,4
324473,26-JAN-12,25-JAN-12,Vaishnavy,,en,70.53.40.188,kimberlydowling@sympatico.ca,14736098,000000122814105,5,5,,5
324474,26-JAN-12,19-JAN-12,Srinivasan,,en,64.228.35.9,lindazdebiak@sympatico.ca,14668052,000000122682261,3,,,
324475,26-JAN-12,25-JAN-12,Harathi,,en,65.93.165.98,vanleeder@sympatico.ca,14742014,000000122811985,5,5,,5
324476,26-JAN-12,25-JAN-12,Chenara,,en,70.51.90.201,jason_whittal@sympatico.ca,14734864,000000122813322,4,4,I think the bandwith that was available for my internet could of been marked more clearly on my bill so I wouldn't of needed to call to find that out.,5
324477,26-JAN-12,25-JAN-12,Irving,,fr,70.52.86.194,vparisella@sympatico.ca,14742178,000000122816064,5,5,,5
324478,26-JAN-12,25-JAN-12,James,,en,67.71.11.90,franbeck@sympatico.ca,14733254,000000122814220,4,4,Speak more slowly - after I explained that I was deaf but had hearing aids and a volume assisted phone.,4
324479,26-JAN-12,25-JAN-12,Edward,,en,64.229.185.178,alfoley@sympatico.ca,14729604,000000122810578,5,5,Nothing as the problem was created by Microsoft's Hotmail.,5
324480,26-JAN-12,25-JAN-12,Michael,,en,38.116.202.1,joeydasilva1@sympatico.ca,14735422,000000122824867,4,4,,4
324481,26-JAN-12,25-JAN-12,Sabrine,,fr,174.93.146.118,mmal@sympatico.ca,14738140,000000122811505,5,5,"mot de passe qui change tout le temps sans prévenir,
trop sensible au clin d'oeil du manque 
d'électricité",3
324482,25-JAN-12,24-JAN-12,Kathy,,en,64.231.48.14,acemilne@sympatico.ca,14714442,000000122797809,5,5,Contact us or notify us possible interruption on our internet,5
324996,26-JAN-12,25-JAN-12,Yasmin,,en,64.231.81.192,clmillar829@sympatico.ca,14731548,000000122833062,4,4,"Called about six times since NOvember first three times they promised to send me a new modem called back never got it. Finally sent service rep out and he said need to fix the line outside on Jan 24th!  Still no internet - sent another tech today, Jan 26 - GAVE ME A NEW MODEM and now finally working fine!  Maybe you could adjust my bill for my internet back to November because could hardly get use it! Customer Service, great, tried and Tech's great.",4
324997,26-JAN-12,25-JAN-12,Samia,,fr,70.53.141.54,noellab@sympatico.ca,14738588,000000122810371,5,5,"Si la correction de mon compte avait ete faite tel qu'on me l'avait dit, cette communication n'aurait pas eu lieu. Presentement, la correction a eu lieu pour ce mois-ci.",5
324998,26-JAN-12,25-JAN-12,Mauricio,,en,174.93.83.201,paul.isenberg@sympatico.ca,14738978,000000122831541,5,5,Easier telephone prompts,5
324999,26-JAN-12,25-JAN-12,Wissem,,en,69.156.97.232,jcst@sympatico.ca,14734932,000000122830403,4,4,,4
325000,26-JAN-12,25-JAN-12,Murali,,en,67.68.44.249,clif.ford@sympatico.ca,14731538,000000122826463,5,5,I have a new computer and it would have been great to have been given an updated system disc like the one I was given when I first joined Sympatico.,5
325001,26-JAN-12,25-JAN-12,Zulfiquar,,en,174.95.27.212,segklein@sympatico.ca,14740672,000000122830494,5,5,,5
325002,26-JAN-12,25-JAN-12,Divya,,en,70.49.178.205,2kens@sympatico.ca,14728882,000000122823635,1,1,call if tech. will b e later than promised,1
325003,26-JAN-12,25-JAN-12,Joseph,,en,184.144.189.232,danddwood@sympatico.ca,14731870,000000122827939,3,3,Correct the problem at the server. I am not alone having a problem. I retired from Bell with 36 years of service. I am not proud the service Bell gives today.,2
325004,26-JAN-12,25-JAN-12,Chenara,,en,70.49.178.205,2kens@sympatico.ca,14728884,000000122820943,1,1,still waiting for tech that was suppose to be there between 8 an 12,1
325005,26-JAN-12,25-JAN-12,Romeo,,en,76.70.73.9,benjac@sympatico.ca,14730380,000000122815958,3,3,"As it turned out, the file I was trying to send was too large (my original thought).  However, it took the rep quite a long time to arrive at the same conclusion.  He should have checked the size and known the limitiations on the network before he spent a long time trying to fix the unfixable problem.",3
325006,26-JAN-12,19-JAN-12,Atoiya,,en,184.147.9.31,eperri@bell.net,14664364,000000122672587,4,4,,5
325007,27-JAN-12,26-JAN-12,Baltharaj,,en,65.92.59.60,maureen_tupper@sympatico.ca,14751252,000000122857677,5,5,nothing.... Baltharaj was very helpful,5
325008,27-JAN-12,26-JAN-12,Ilona,,en,67.71.22.99,pbracelin@sympatico.ca,14752690,000000122834230,1,1,"Not hang up on me two times in a row!  Each time I spoke to ""Joe"" repair technician, he would pass me over to a senior tech and then he'd hang up on us before the guy could even say his name after hello!! Nobody ever called back until supper time when Joe called to do a follow up! I was busy making my supper and did not have the time to waste on this again. I told him that I would call back when I had more time.",2
325009,27-JAN-12,26-JAN-12,Rey,,en,174.95.103.26,shutchinson@sympatico.ca,14754440,000000122835619,4,4,,4
325010,27-JAN-12,26-JAN-12,Ramzi,,fr,174.89.227.238,mddumulong@sympatico.ca,14751346,000000122843723,1,1, Vous de mettre mon dossier a jour ,3
325011,27-JAN-12,26-JAN-12,Mario,,en,65.92.27.195,pottoni@sympatico.ca,14753000,000000122849198,4,4,,4
325012,27-JAN-12,26-JAN-12,Houssem,,fr,70.24.196.26,richdum@sympatico.ca,14753534,000000122858212,5,5,Rien,5
325013,27-JAN-12,26-JAN-12,Moncef,,fr,70.51.202.16,doum.hale@bell.net,14746246,000000122851365,4,4,"activer mon cell tout de suite au lieu d'attendre 48 heure car on achete un produit et on ne peut avoir le service dans un délai bref il faut toujours attendre pour activer ou autre chose quand ca va bien tu es chanceux mais le plus souvent vous avez tout le temps des contraintes et la quand la personne n'est pas patiente elle se fache et cancelle moi j'ai attendu au téléphone pendant au moins une heure pour régler mon cas alors imaginé un gars impatient vous le perdez.
       Doum",3
325014,27-JAN-12,26-JAN-12,Nouha,,fr,67.68.208.66,waddi@sympatico.ca,14755702,000000122837085,5,5,"Rien, tout fonctionne très bien.",5
325015,27-JAN-12,26-JAN-12,Kevin,,fr,74.12.212.79,marc.anton2@sympatico.ca,14750906,000000122835425,5,4,RIEN. Réponses à mes questions très satisfaisantes.,5
325016,27-JAN-12,26-JAN-12,Nedra,,fr,65.94.208.34,cmilott@sympatico.ca,14745266,000000122836267,5,5,Éviter de faire des hausses générales de tarif trop fréquentes. Exemple: 2% de hausse en Mai 2011 et aussi en Janvier 2012. Ces deux hausses affectaient la téléphonie résidentielle et l'Internet.,5
325017,27-JAN-12,26-JAN-12,Charles,,en,65.95.124.53,desmond.j@sympatico.ca,14745970,000000122843991,4,4,Customer service should explain what services are free or what services are paid for such as the provision of the HDPVR.,5
325018,27-JAN-12,25-JAN-12,Alfredo,,en,76.64.44.78,sheila.m@sympatico.ca,14740788,000000122832521,5,4,,5
325019,27-JAN-12,26-JAN-12,Souhir,,fr,65.94.81.166,ghislaine.roger@bell.net,14747428,000000122851634,5,5,"Rien, les conclusions étaient satisfaisantes..",5
325020,27-JAN-12,25-JAN-12,Nadia,,fr,184.145.148.141,malro@sympatico.ca,14737224,000000122809285,5,5,"Rien de mieux
Tout est à ma satisfaction
Merci
Roger Maltais",5
325021,27-JAN-12,26-JAN-12,Khouloud,,fr,64.228.83.201,lucille2008@sympatico.ca,14750618,000000122836387,5,5,Je viens de me rendre compte que la réponse de ce sondage est pour celui de 10.hr.55 car c'est au 2e appel que mon problème a été réglé pour de bon. Donc j'ai été satisfaite à 10.55 et non à 10.29hr. le 26 janv.2012.C'était un problème sur le courriel  window live mail. ,5
325022,27-JAN-12,26-JAN-12,Shaik Rameez,,en,67.70.205.248,herbert@bell.net,14748042,000000122857090,5,5,"Everything was fine Thankyou for your help
and support",5
325023,27-JAN-12,24-JAN-12,John,,en,70.53.72.237,mpaciorek@sympatico.ca,14723886,000000122785796,5,5,N/A,5
325024,27-JAN-12,26-JAN-12,Antony,,en,70.24.90.95,john.dekker@sympatico.ca,14749162,000000122843020,4,4,The phone connections are very poor. It was hard to understand what the techy wanted me to do.,5
325025,27-JAN-12,26-JAN-12,Andrew,,en,174.95.6.9,peterjwright@sympatico.ca,14752788,000000122850960,4,4,Nothing I can think of ,4
325026,27-JAN-12,25-JAN-12,Nawel,,fr,69.157.178.9,bearicky_4@sympatico.ca,14730328,000000122815198,5,5,Je doit noter la grand patence et calme de NAWEL. Sa prie 15 min et tout c'est regle .... Gros Merci. ,5
325027,27-JAN-12,26-JAN-12,Edward,,en,69.156.94.73,puppaway@sympatico.ca,14753072,000000122856467,5,5,nothing,5
325028,27-JAN-12,26-JAN-12,Monica,,en,70.31.52.65,ellen.mcpherson@sympatico.ca,14746578,000000122834789,4,3,provide better service in the first place so that I dont have to take so much time off work to fix your problems,1
325029,26-JAN-12,25-JAN-12,Alex,,en,65.94.51.252,eduardoblanco@bell.net,14732756,000000122822976,1,1,to scale troubleshooting,2
325030,26-JAN-12,24-JAN-12,Gilberto Jose,,en,66.237.110.154,lentemple@sympatico.ca,14722158,000000122808163,4,4,,4
325488,27-JAN-12,26-JAN-12,Andrew,,en,207.164.79.7,angels4@sympatico.ca,14743602,000000122843257,5,5,More details about service being discontinued,5
325489,27-JAN-12,24-JAN-12,Susan,,en,70.31.122.79,bobalee@sympatico.ca,14715790,000000122792645,5,5,Not a thing (that I know of)!,5
325490,27-JAN-12,25-JAN-12,Venkatesh,,en,65.95.229.76,igrubisic@sympatico.ca,14734504,000000122816480,5,3,"Venkatesh could not have done more than he did as he could not replicate the 'corrupted' page that was on my screen.  He did, however, offer very good advice on what and what not to do - options available to ""click"" on.  He did inform me that Bell Canada was doing work on the Bell site and that this could be an anomaly as a result of that situation.  He also said that he would refer my complaint to a senior technician.  During our conversation I selected ""details"" for one of my services - the reason I was logging into ""my Bell account"".  This action brought up the Bell login page AGAIN;  I logged in (4th time) and my account pages were displayed in their usual format.  At this point I thanked Venkatesh for his efforts and terminated the call.  

I selected ""somewhat"" to the question 'Do you feel your inquiry was resolved' because the irreqularity about which I called seemed to resolve itself during our conversation. However, technicians working on the Bell.ca site do need to look into why it took 3 tries to log into my Bell account using the ""log in to My Bell"" link on Bell.ca and the resultant 'log in to My Bell' page and then on the 3rd attempt be presented with a very corrupted version of what should have been there.  ",5
325491,27-JAN-12,25-JAN-12,Lorie,,en,174.88.11.97,john.locmelis@sympatico.ca,14735456,000000122819266,2,,"could not hear Lori on the phone; repeadly asked her to speak up and to speak directly into the phone to no avail. impossible to have anykind of discussion with her. impossible to tell what she was saying or if she understood anything I said. very poor.",1
325492,27-JAN-12,26-JAN-12,Salvador,,en,70.24.88.216,dcdabis@bell.net,14745794,000000122844812,4,3,"NOT to have blocked my Hotmail account from Dec.31/11 to January 6/12 after several unsuccessful attempts by Bell Tec. Service Personnel to get my account back. This was a disgusting inconvenience that is unacceptable, as well as the apparent payment for services that were not provided to me by Bell for almost one week!",1
325493,27-JAN-12,26-JAN-12,Sonia,,fr,65.93.171.12,cberwald@sympatico.ca,14744832,000000122849171,3,1,"Assister dans le réglage de l'appareil, ce qu'on m'a répété à plusieurs reprise que ce n'était pas la tâche du/de la représentant.",3
325494,27-JAN-12,26-JAN-12,Hassan,,en,76.64.44.81,ve3avv@sympatico.ca,14755578,000000122855369,5,5,Give this Man a Raise,5
325495,27-JAN-12,26-JAN-12,Manel,,fr,70.55.176.54,lehoux3@sympatico.ca,14750196,000000122838280,4,5,,5
325496,27-JAN-12,11-JAN-12,Cherif,,fr,70.51.200.45,jg_4@sympatico.ca,14568408,000000122488736,5,4,"Ce que je n'ai pas compris, c'est que le 12 au matin, je ne pouvais accéder à mon compte, il était temporairement bloqué m'écrivait-on. J'ai appelé de nouveau et c'est Ammar qui m'a répondu et quand il a été ""tanné"", il m'a demandé 72 heures de délai pour rétablir la communication. Il ne m'a jamais rappelé; il m'a envoyé un nouveau mot de passe par courriel mais je ne pouvais y accéder à mon compte, donc, je ne pouvais utiliser le nouveau mot de passe. À quoi a-t-il pensé? Pour moi, c'est une erreur de jugement de sa part... il devait être vraiment fatigué...",
325497,27-JAN-12,26-JAN-12,Samia,,fr,76.67.157.20,sbam@sympatico.ca,14754182,000000122847056,4,4,Je trouve frustrant qu'on doive téléphoner et manifester notre insatisfaction pour qu'on nous propose des solutions avantageuses. Pourquoi ne pouvez-vous pas offrir à vos fidèles clients ces avantages sans qu'on ait à le demander. ,3
325498,27-JAN-12,26-JAN-12,Mindy,,en,67.68.17.112,barb.gladwish@sympatico.ca,14743964,000000122857331,3,3,Possible virus on computer so would have been great to deal with someone immediately instead of having to wait for the next day. Self employeed and my computer is my business,5
325499,27-JAN-12,26-JAN-12,Rym,,fr,67.68.67.110,mariebou@sympatico.ca,14751016,000000122839679,1,1,"Un employer qui connait son travail!!!!! 
J'ai rappelé aujourd'hui et là, mon problème a été résolu en peu de temps.
",3
325500,27-JAN-12,26-JAN-12,Marc,,en,76.70.81.191,mshabs@sympatico.ca,14751928,000000122837090,5,5,,5
325501,27-JAN-12,26-JAN-12,Ruth,,en,184.147.128.250,i_kolsteren@sympatico.ca,14748234,000000122840344,1,2,Resolve the problem I was calling about not merely dismiss my concern.,
325502,27-JAN-12,18-JAN-12,Mohamed Radhouene,,fr,70.51.200.45,jg_4@sympatico.ca,14653138,000000122654503,5,5,"Monsieur Mohamed Radhouene ne semble pas comprendre facilement le français parlé. Il répète constamment: ""Madame, je ne vous comprends pas"". Par contre, il fut très gentil et il a effectué son travail dans un laps de temps record. ",5
325503,27-JAN-12,26-JAN-12,Aroua,,fr,70.49.55.133,mipomcapom2@sympatico.ca,14751634,000000122838521,5,4,"C'était très bien comme cela et votre agente très compétente, patiente et gentille.",5
325504,28-JAN-12,27-JAN-12,Srinivasan,,en,174.89.85.47,lindyc@sympatico.ca,14764052,000000122859549,5,5,The technican I talked to was very helpful but had a very heavy accent and a little difficult to understand but I did manage/,4
325505,28-JAN-12,27-JAN-12,Mehdi,,fr,67.68.113.29,ben.desrosiers@sympatico.ca,14757574,000000122885156,5,4,,5
325506,28-JAN-12,27-JAN-12,Cristian,,en,76.68.90.219,fredcollins@sympatico.ca,14760594,000000122862637,3,3,Better communications.  Representaticve was hard to understand.  He was doing his best to help me but it was still difficult to understand him.,4
325507,28-JAN-12,27-JAN-12,Karen,,en,64.231.161.205,elizraum@bell.net,14760060,000000122861933,5,5,"The call to the technician was good. The problem, that I hit a typo trying to get into my account and then it wouldn't give me another chance, should be fixed.",4
325508,28-JAN-12,27-JAN-12,Christine,,en,184.148.174.197,j.fulton@sympatico.ca,14761928,000000122870011,5,5,,5
325509,28-JAN-12,26-JAN-12,Eric,,en,76.67.107.253,rance2@bell.net,14753244,000000122849070,1,1,"do it properly,show you how to set it up",1
325510,28-JAN-12,27-JAN-12,Bob,,en,64.231.188.30,jcenta@sympatico.ca,14762234,000000122872054,5,5,,5
325511,28-JAN-12,27-JAN-12,Sabha,,en,76.70.111.167,timjanetlu@sympatico.ca,14769356,000000122865518,5,5,Canadian staff,5
325512,28-JAN-12,27-JAN-12,Jamila,,fr,67.68.210.148,joh23@sympatico.ca,14762712,000000122875494,5,5,"Mme Jamila a fait un excellent travail d'autant que la personne avec qui j'ai fait affaire quelques minutes avant elle a été excécrable et déplaisante au plus haut point. À preuve, il n'y a aucune trace de son intervention dans mon dossier. D'autre part, les agents se nomment tellement rapidement qu'il est impossible de prendre leur nom en note à moins de les faire répéter.
",1
331610,05-FEB-12,03-FEB-12,Hugo,,en,70.49.94.202,pmwong@sympatico.ca,14849004,000000123048990,5,5,,5
331611,06-FEB-12,05-FEB-12,Melvin,,en,184.148.127.60,geraldlauzon@bell.net,14864502,000000123073348,4,4,,5
331612,06-FEB-12,05-FEB-12,Dilli,,en,70.27.61.47,bandbarrett@sympatico.ca,14862590,000000123079085,4,4,,4
331613,06-FEB-12,02-FEB-12,Suresh,,en,38.108.87.20,g.b.miller@bell.net,14830104,000000123006741,1,1,"I am very tired of dealing with people from India, El Savadore or where ever else you find cheap labour ..i am canadian and wish to speak with someone that understands my situation and my lanquage..you may need cheap labour but i need to have my problems resolved..these may be wonderful understanding people but if you cant understand them or they you, what help is that.........",1
331614,06-FEB-12,05-FEB-12,Josue,,en,76.70.80.73,krajc@bell.net,14865888,000000123069699,5,5,,5
331615,06-FEB-12,03-FEB-12,David,,en,64.229.84.33,malcolmxl@sympatico.ca,14846976,000000123049089,5,1,"Sadly all though David did his best and was an excellent tech support, the problem was not resolved until Monday when it was done again by a representative. I could not get my emails nor email anyone back. So now thanks to the last representative whose name startes with a Viss?  she tapped into my settings and found the problem. Now I can send you this survey and say with confidence that now I can receive and email my friends.  The reason I am filling out this survey is because I just managed to get into today.  Dave was excellent and the other rep was also great so on a scale of 1 to 10 Dave takes a big ten but on a scale of 1 to 10 for the other young lady on Monday, double that.  I was unable to do anything for two months. thanks again",5
331616,06-FEB-12,05-FEB-12,Oscar Ernesto,,en,70.24.4.42,barbhill@sympatico.ca,14862602,000000123073619,5,5,NOTHING,5
331617,06-FEB-12,03-FEB-12,Claudia,,en,64.231.13.124,stevetania@sympatico.ca,14850928,000000123032746,5,4,,5
331618,06-FEB-12,03-FEB-12,Madiha,,en,174.91.51.105,sracovitan@sympatico.ca,14850780,000000123046537,4,4,,5
331619,06-FEB-12,05-FEB-12,Rashika,,en,69.158.89.228,whichcraft@sympatico.ca,14869184,000000123080254,5,5,"Nothing! Rashika was very very helpful. Not only was she helpful, she was extremely nice and didnt make me feel stupid. She was a pleasure to talk to.",5
331620,06-FEB-12,05-FEB-12,Karim,,fr,174.94.87.139,gyanez@sympatico.ca,14864712,000000123079400,4,2,Je ne sais pas car le problème est la incompatibilité entre mos Mac book air et le réseau Bell.,4
331621,06-FEB-12,05-FEB-12,Nelly,,en,209.183.21.20,tcapun605@sympatico.ca,14868782,000000123070270,4,4,,4
331622,06-FEB-12,02-FEB-12,Andy,,en,184.147.42.100,glenys.edwards@sympatico.ca,14830528,000000123001604,1,1,"Andes told me he could not help because I did not have access to a cell phone and it would take 24 to 72 hours for it to be fixed in office.He would call when it was remedied.

6Feb I called again and Luis was very good and went thru the process and rectified the situation for me.  Why was he able to do this and yet Andes could not?",4
331623,06-FEB-12,05-FEB-12,Ilona,,fr,174.89.190.51,wildelisabeth@bell.net,14869202,000000123069757,5,4,"Les dossiers de Live Mail ont disparus, Bell aurait pu me les conserver ?
wildelisabeth@bell.net",5
331624,06-FEB-12,04-FEB-12,Kaustabh,,en,184.147.229.134,inges2@sympatico.ca,14856230,000000123064531,5,5,,5
331625,06-FEB-12,04-FEB-12,Med Wassim,,fr,67.68.221.231,dianeaubin@sympatico.ca,14854688,000000123056100,5,5,,5
331626,06-FEB-12,01-FEB-12,Sofien,,fr,174.93.249.81,dolores.belanger@sympatico.ca,14814988,000000122985681,4,4,Je pense que mon modem de réseautage à domicile n'est pas assez puissant est-ce que vous pouvez le changer pour un plus puissant.,4
331627,06-FEB-12,28-JAN-12,Marc,,fr,74.12.219.8,dn.veilleux@sympatico.ca,14772988,000000122890925,5,5,,5
331628,06-FEB-12,05-FEB-12,Madhu,,en,70.48.185.251,rkarivelil@sympatico.ca,14867872,000000123077093,5,5,Keep doing what you're doing..,5
331629,06-FEB-12,05-FEB-12,Gilberto Jose,,en,69.157.36.184,ebysibm@sympatico.ca,14864018,000000123076766,5,5,had difficulty in understanding him at the beginning of the conversation,4
331630,06-FEB-12,05-FEB-12,Josh,,en,69.158.138.158,bettejanegenttner@sympatico.ca,14862706,000000123078905,5,5,Nothing -- the experience was great!,5
331631,06-FEB-12,05-FEB-12,Ahmed,,en,69.158.138.158,bettejanegenttner@sympatico.ca,14862708,000000123074790,5,5,He was very helpful -- excellent service!,5
331632,06-FEB-12,03-FEB-12,Haythem,,fr,174.92.191.146,mmichel001@sympatico.ca,14847870,000000123046552,4,4,,4
331633,06-FEB-12,27-DEC-11,Diana,,en,76.64.205.184,matthewroutley@sympatico.ca,14381602,000000122138741,4,4,,3
331634,06-FEB-12,05-FEB-12,Harathi,,en,70.50.179.101,nomad.c@sympatico.ca,14867230,000000123078038,4,5,Nothing that I can think of.,5
331635,06-FEB-12,03-FEB-12,Jamila,,fr,174.93.231.101,rock.bilodeau2@sympatico.ca,14849716,000000123028134,5,4,,5
331636,06-FEB-12,05-FEB-12,Sarah,,en,69.157.21.127,jrabin@bell.net,14865584,000000123078481,5,5,Everything went very well.,5
331637,06-FEB-12,05-FEB-12,Padmanaban,,en,74.15.87.139,bsladen@sympatico.ca,14862968,000000123071017,4,5,If the Representative had informed me of what he was doing during his take over of my system.  I had to ask him to explain what and why he was doing what he was doing.,4
331638,06-FEB-12,05-FEB-12,Aroua,,fr,65.94.6.125,yvespaq@sympatico.ca,14869326,000000123074364,3,2,"À mon deuxième appel on m'a dit qu'un technicien va me téléphoner lundi pour régler mon problème avec mon modem et j'ai passé la journée à attendre votre téléphone qui n'est pas venu.
",2
331639,06-FEB-12,03-FEB-12,Luis,,en,74.12.99.152,slechta@sympatico.ca,14850642,000000123034061,5,4,I really appreciate the help and would like  to express my thanks to the technician for his patience and courtesy in having to deal with me.,5
331640,06-FEB-12,05-FEB-12,Rashika,,en,74.15.59.155,locolor@sympatico.ca,14866224,000000123073807,,4,"the one thing you could have done is not cut off the internet,also we were told that a service person was to call between 8a and 12p, there was no call though I made sure that there was someone home",
331641,06-FEB-12,05-FEB-12,Mir,,en,174.89.54.119,dtkachuk@sympatico.ca,14863966,000000123067890,5,5,,4
331642,06-FEB-12,05-FEB-12,Marina,,en,70.53.87.84,paulmurray_4@sympatico.ca,14867440,000000123077729,4,4,,5
331643,06-FEB-12,05-FEB-12,Diego,,en,50.101.50.11,tom.casarin@sympatico.ca,14868912,000000123072074,5,5,nothing. totally happy with service.,5
331644,06-FEB-12,01-FEB-12,Rahali,,fr,69.156.204.225,fgpaquette@sympatico.ca,14815700,000000122992049,5,5,,5
331645,06-FEB-12,05-FEB-12,Mahmoud,,en,174.93.228.79,j.c.c1033@bell.net,14865030,000000123068242,2,1,"i was supposed to receive a call monday at 11;15 am i never received it.",3
330088,07-FEB-12,06-FEB-12,Yaseen,,en,64.231.114.171,lyle.griffin@sympatico.ca,14875138,000000123087872,5,5,The first person that answered was too hard to understand. I assume that my call was routed to a centre in India. He forwarded me to an American speaking person and I had no problem understanding,5
330089,07-FEB-12,06-FEB-12,Justin,,fr,76.68.197.213,luciesalon@bell.net,14875100,000000123092891,4,4,,4
330090,07-FEB-12,06-FEB-12,Carl,,en,174.92.58.100,john.vanwagner@sympatico.ca,14874090,000000123081607,5,4,  You could at least spell my name correctly - it is John Van Wagner!,4
330091,07-FEB-12,06-FEB-12,Kat,,en,69.156.31.167,jeffberg@sympatico.ca,14873788,000000123083207,5,5,"I'm confident in what customer service rep Khat told me on the phone, but would appreciate followup confirmation: that the technician who fixed my line took my old modem with him, so I cannot return it.",4
330092,07-FEB-12,06-FEB-12,Gattu,,en,174.92.153.46,ssperber@sympatico.ca,14878083,000000123085613,1,1,I spoke to someone yesterday concerning an intermittent problem with my modem and/or cable. A technician was supposed to call me back in 15 minutes. They never did. I still have the problem this morning.,
330093,07-FEB-12,06-FEB-12,Dashrathan,,en,174.91.112.239,lynn.hancock@sympatico.ca,14875154,000000123082670,5,5,,4
330094,07-FEB-12,03-FEB-12,Hemavathi,,en,174.88.101.6,doug.matthews@sympatico.ca,14842526,000000123035556,3,4,Provide representatives that are better able to communicate in the english language i.e. without a strong accent.,4
330095,07-FEB-12,06-FEB-12,Chenara,,en,70.27.220.31,aferawm@bell.net,14869742,000000123083273,5,5,well enough! ,5
330096,07-FEB-12,06-FEB-12,Vikram Aditya,,en,184.147.126.156,yatco@sympatico.ca,14879088,000000123097168,4,4,"Based on the situation, there wasn't anything more that could be done at that time.",5
330097,07-FEB-12,06-FEB-12,Levy,,fr,70.30.159.122,dubuc.claire@bell.net,14872036,000000123090387,5,5,,5
330098,07-FEB-12,06-FEB-12,Michael,,en,70.24.4.73,mingram@bell.net,14875882,000000123093237,5,5,Nothing.,5
330099,07-FEB-12,06-FEB-12,Hussain,,en,174.88.49.200,lodomto@sympatico.ca,14875006,000000123082855,3,1,"Have been having issues with internet since upgrading internet service; not the fault of this customer care representative that he was unable to resolve issue",1
330100,07-FEB-12,05-FEB-12,Lohith,,en,74.15.58.41,william.harford@sympatico.ca,14869212,000000123079921,4,4,"The gentleman who helped me did all that he could do to resolve the problem. However on the following morning Feb.5, I received my last e-mail at 0845. Again the system was down. I call SURF and a young lady helped me as far as she could only to find the problem was here in Canada with the local server. It is my hope that this problme can be fixed as soon as possible as it disrupts business and communications severely. Becuase of the break-down of the server my telephone began rinngin of the wall with people trying to get in touch with me regarding differenct matters. In conclusion the staff who tried to resolve the problem in India did an excellent job.",4
330101,07-FEB-12,06-FEB-12,Monica,,en,67.71.0.46,jfewster@sympatico.ca,14873886,000000123093512,,2,"This was the FOURTH Bell serviceman for this same problem - from Dec 31 till Jan 30.Last And the phone & computer problems continue - in fact YET ANOTHER Bell rep to come today. WHY keep sending new workers, for whom I have to repeat the history of the problem. And for a month of problems, my Bell bill remains intact,as though no problems.
&can't answer first Q as each rep seemed to be providing good service, yet the problems,plural, have NOT yet been resolved...JF ",1
330102,07-FEB-12,06-FEB-12,Antony,,en,174.88.49.200,lodomto@sympatico.ca,14875008,000000123083007,,1,"Customer care representative did what he could do; it is not his fault that he was unable to resolve issue
We have been having problems with our internet connectivity since upgrading the service; found out that there was a problem with our line; should have been resolved earlier when I called last week and should not have happened in the first place; we rely on internet for work and have been extremely frustrated with ongoing connectivity issue
We are seriously considering moving to Rogers with hopes that the service will be more stable
Also, it is a joke that we are being sent this survey through email when we have been having problems connecting",1
330103,07-FEB-12,06-FEB-12,Diana,,en,69.158.138.76,porter_1@sympatico.ca,14876802,000000123084004,5,5,completely satisfied,5
330104,07-FEB-12,06-FEB-12,Sylvain,,fr,70.24.220.248,iris.perez@sympatico.ca,14873392,000000123086398,4,5,,4
330105,07-FEB-12,06-FEB-12,Kim,,en,70.24.181.62,lillian.zelinsky@sympatico.ca,14874908,000000123091432,4,5,,5
330106,07-FEB-12,06-FEB-12,Bedre,,en,70.24.211.147,boo.hamilton@sympatico.ca,14870610,000000123087076,5,5,Replace technitions who speak without an Indian accent.  They are very polite but to me very difficult to understand.,5
330107,07-FEB-12,06-FEB-12,Radhika,,en,67.70.199.15,gerry.donnelly.sr@sympatico.ca,14872750,000000123096848,5,5,,4
330108,07-FEB-12,06-FEB-12,Colleen G,,en,70.49.225.103,ann.oneill@sympatico.ca,14870058,000000123085982,5,5,--,5
330109,07-FEB-12,06-FEB-12,Lorrey,,fr,174.95.240.177,denischaput@bell.net,14871724,000000123098101,4,4,,5
330110,07-FEB-12,06-FEB-12,Janice,,en,74.14.180.138,doremie@sympatico.ca,14871922,000000123083461,5,5,n/a,5
330111,07-FEB-12,06-FEB-12,Anis,,fr,70.48.120.249,rguillaume@sympatico.ca,14877140,000000123086611,5,5,,5
330112,07-FEB-12,06-FEB-12,Colleen G,,en,74.14.15.229,mike.and.eleanor.roche@sympatico.ca,14875816,000000123093645,5,5,"A place on the website to get full instructions on re-configuring a modem so I can have them printed out for next.

I went to bell.ca afterwards, but it did not present the same screen I first saw when doing the re-configuration procedure originally as part off the help I received.

The server breakdown was annoying as it prevented access to my online and stock trading websites.
",4
330113,07-FEB-12,06-FEB-12,Estephania,,en,74.14.38.26,marcottejn@sympatico.ca,14875376,000000123082995,5,4,,5
330114,07-FEB-12,06-FEB-12,Sana,,fr,184.144.168.252,joan.g@sympatico.ca,14873998,000000123094462,5,5,,5
330115,07-FEB-12,06-FEB-12,Estephania,,en,74.14.38.26,marcottejn@sympatico.ca,14875378,000000123082452,5,4,,5
330116,07-FEB-12,06-FEB-12,Ericka,,en,76.64.149.222,robert.wowk@sympatico.ca,14877310,000000123087967,5,5,"prior to contacting ericka by phone, I 
attempted the on line chat method which
was a complete failure ",4
330117,07-FEB-12,06-FEB-12,Lahouari,,fr,174.88.86.29,miclab@sympatico.ca,14875812,000000123098410,5,5,"Trouver des conseillers du même genre que celui qui m'a répondu.
C'est le premier qui m'a vraiment satisfait. Super",4
330118,07-FEB-12,06-FEB-12,Chenara,,fr,70.29.140.58,alan.eugeni@sympatico.ca,14869852,000000123097856,5,5,,5
330119,07-FEB-12,06-FEB-12,Med Amine,,fr,69.171.172.212,manivail@sympatico.ca,14875308,000000123098390,4,4,Il est très long le temps d'accéder au service. En effet on doit répondre `àtoute une serie de question avant d'atteindre le service requis.,5
330584,05-FEB-12,03-FEB-12,Sonia,,fr,70.55.66.196,bujold.j@bell.net,14840774,000000123024955,5,5,"Rien de plus, c'était très bien.",5
330585,05-FEB-12,04-FEB-12,Heithem,,fr,74.12.220.139,agneslacasse@sympatico.ca,14852654,000000123065863,5,5,,5
330586,05-FEB-12,01-FEB-12,Roberto,,en,70.26.31.82,kmbarber8@sympatico.ca,14818836,000000122991013,3,4,"I called on Jan 30 to take advantage of a promotion for internet service.  I specifically asked the woman if there would be any interuption on my telephone or internet service and she assured me there wouldn't be. On Wednesday, my internet went down and after 3 hours on the phone (1.5 hours to some fellow in India who I couldn't understand and he didn't understand the problem) and then 1.5 hours to a woman in South America (Amee) who was on the ball, I finally got a technician (very helpful and knowledgable) to come out on Friday and he did something in the neighbourhood box and fixed it. It was because of the change in Internet speed that this needed to be done.  If the 'customer care' person has been on the ball when i called on Jan 30 she would have arranged to have this done and explained it to me - especially when i asked that direct question about whether my service would be interupted.  This caused me alot of anxiety and time wasted doing the job that Bell should have done.  so my recent experience was  very nasty. And i don't think you should be claiming to care about your customers when you don't train your staff properly to deal with them. by the way it's common knowledge that Bell doesn't have good customer service and everyone dreads having a problem and having to call all these out sourced places for service.  But we all know the top executives and CEO's are making huge salaries and big bonuses.  shame on you!",2
330587,05-FEB-12,03-FEB-12,Divya,,en,70.53.36.107,leggetj@sympatico.ca,14846292,000000123024604,4,4,15 min wait to have my call to be answered (on hold),4
330588,05-FEB-12,05-JAN-12,Edward,,en,76.68.55.130,douglas.bache@sympatico.ca,14492682,000000122345273,4,5,complete check of all internal phone lines if the technican sevices the line splitter boxes,4
330589,05-FEB-12,04-FEB-12,Walid,,fr,65.94.178.126,jimmytoby@sympatico.ca,14856680,000000123065828,5,5,Rien...il a fait un excellent travail!,5
330590,05-FEB-12,03-FEB-12,Gopi Rathinam,,en,184.146.86.67,lisa.gasparin@sympatico.ca,14846456,000000123024846,5,5,,4
330591,05-FEB-12,04-FEB-12,Marouen,,fr,65.92.238.198,gillesferlatte@sympatico.ca,14855672,000000123058233,4,4,Le technicien a fait son possible étant donné la nature de mon problème.,3
330592,05-FEB-12,04-FEB-12,Michelle,,en,65.92.103.244,m.d.wilson@sympatico.ca,14857944,000000123052064,5,5,Nothing at all,4
330593,05-FEB-12,03-FEB-12,Jamel,,en,65.92.130.92,jude.ferus@bell.net,14845492,000000123048478,5,5,Nothing. The service was excellent,5
330594,05-FEB-12,04-FEB-12,Carlos,,en,184.144.9.16,j.d.chalc@sympatico.ca,14856296,000000123059601,5,5,,5
330595,05-FEB-12,04-FEB-12,Monica,,en,174.91.122.108,castle2@bell.net,14853834,000000123055032,3,3,find out why my signal strenght  was low,2
330596,05-FEB-12,04-FEB-12,Zoubeir,,fr,65.93.48.16,afgp@sympatico.ca,14852638,000000123057222,4,4,,5
330597,05-FEB-12,04-FEB-12,Melvin,,en,64.229.81.136,sergio.b@sympatico.ca,14860436,000000123052903,3,2,,4
330598,05-FEB-12,04-FEB-12,Mohamed,,fr,174.91.243.132,jasthi@sympatico.ca,14856456,000000123054483,4,4,,5
330599,05-FEB-12,04-FEB-12,Mohammed,,en,74.15.60.231,herbandpat@bell.net,14856058,000000123059338,5,5,"Nothing, the agent was knowledgeable, and quick to answer my question, and even provided the phone number for the Canon Help, as the difficulties I had rested with them. Job well done, thank you.",5
330600,05-FEB-12,04-FEB-12,Melvin,,en,174.91.191.245,kofiabrokwah@sympatico.ca,14857344,000000123055996,5,5,Nothing,5
330601,05-FEB-12,04-FEB-12,Shyam,,en,70.26.134.45,kvjl@sympatico.ca,14857410,000000123060081,2,2,"My issue was not with the person taking the call. My issue was that Bell wouldn't let me exchange my modem at the store, rather I have to wait for one to be couriered to me.",5
330602,05-FEB-12,02-FEB-12,Rudys,,en,70.50.190.182,kk115@sympatico.ca,14832733,000000123006704,4,5,nothing,4
330603,05-FEB-12,04-FEB-12,Oscar,,en,174.92.58.99,coseni_d@sympatico.ca,14854224,000000123065398,5,5,,5
330604,05-FEB-12,04-FEB-12,Alexander,,en,67.68.194.189,robert-hamel@sympatico.ca,14859904,000000123053846,5,5,,4
330605,05-FEB-12,04-FEB-12,Mary ruksana,,en,70.31.112.252,wmah5@bell.net,14861642,000000123063542,5,4,the delay before speaking to a tech rep,5
330606,06-FEB-12,05-FEB-12,Omar,,en,74.15.98.26,cam.laing@sympatico.ca,14863070,000000123071116,5,5,,5
330607,06-FEB-12,03-FEB-12,Ali,,en,206.16.215.129,r_hodgson@sympatico.ca,14849192,000000123031698,5,5,,3
330608,06-FEB-12,01-FEB-12,Mariem,,fr,65.92.86.7,gillesbeaudoin@sympatico.ca,14816308,000000122977991,4,4,,5
330609,06-FEB-12,03-FEB-12,David,,en,216.94.43.4,bobramsey@sympatico.ca,14840586,000000123036563,4,4,,5
330610,06-FEB-12,05-FEB-12,Edwin,,en,70.53.111.19,eamscott@sympatico.ca,14864002,000000123079780,3,3,I think that Bell service reps need to listen carefully to the issues being experienced by the customer before suggesting what the likely problems could be and/or the recommended solution. During my call to Bell tech services I received essentially the same info from two different technicians. This seemed like a waste of time and effort for everybody.,3
330611,06-FEB-12,05-FEB-12,Gopi Rathinam,,en,70.48.54.103,ewmac@sympatico.ca,14864206,000000123067945,5,5,everything went very well,5
330612,06-FEB-12,02-FEB-12,Ammar,,fr,76.64.26.54,suzette.parent@sympatico.ca,14837746,000000123021151,5,4,RIEN,5
330613,06-FEB-12,04-FEB-12,Eliena,,en,76.70.6.157,mpcoughlin@sympatico.ca,14858804,000000123067295,1,1,Bell Internet security detected a virus but did not quarantine or delete it and my computer is now infected. I had a similar problem recently and it cost be $500 to repair. ,1
330614,06-FEB-12,04-FEB-12,Ahmed,,en,70.31.18.22,kelwynf@sympatico.ca,14857220,000000123057748,5,5,Being given the ability to visit a Bell center to pick up the new adapter and not having to wait until 1:30 p.m. today to receive it.,5
330615,06-FEB-12,04-FEB-12,Ali,,en,74.14.32.117,bazerman@bell.net,14853272,000000123055406,3,4,"You could have eliminated the need for the call in the first place: you upgraded my service without warning (I had several browser tabs open at the time, which I later had to recover manually) but did not actually activate it until I called (and was then originally told I would have to wait until midnight for that to happen!). Subsequently learning that a new subscriber would pay $120 less than i am being charged for this service did not make me feel any closer to Bell, either.",2
330616,06-FEB-12,05-FEB-12,Harjeeth,,en,209.128.33.130,robert.k.martineau@sympatico.ca,14867928,000000123071364,5,5,nothing,5
330617,04-FEB-12,03-FEB-12,Arbi,,fr,65.92.86.5,carduff@sympatico.ca,14840932,000000123035500,5,5,"Rien, c'était complet",5
331107,04-FEB-12,01-FEB-12,Rene Jose,,en,174.93.161.230,glennbrown@sympatico.ca,14816372,000000122992490,5,5,put me on hold less.,4
331108,04-FEB-12,03-FEB-12,Syed,,en,65.92.199.207,hedlich@sympatico.ca,14844124,000000123039657,5,5,Nothing in particular,5
331109,05-FEB-12,04-FEB-12,Mohamed,,fr,174.91.204.200,sandramiata@sympatico.ca,14860282,000000123050147,5,5,Bravo a votre répartiteur Asma!une personne charmante et d'une patience d'ange.elle as toutes les connaissance voulu pour se poste ,5
331110,05-FEB-12,04-FEB-12,Satish,,en,216.209.114.65,alde.jong@sympatico.ca,14852742,000000123049993,5,5,not wiat 20min. to speek to someone,4
331111,05-FEB-12,04-FEB-12,Badreddine,,fr,67.191.81.204,didipoirier@sympatico.ca,14854712,000000123057479,3,1,"d'abord, quand nous voulons parler à un représentant de Montréal, on devrait pouvoir le faire, c'est notre droit.
La veille, une représentant, toujours en Tunisie, m'a donné un mauvais information concernant ma sécurité Bell. Ce que je voulais savoir dépassait ses connaissances.",2
331112,05-FEB-12,04-FEB-12,Rene Jose,,en,65.95.137.95,mary47@bell.net,14858250,000000123054808,5,5,"the young man was very polite and everything went just great
thank you ",5
331113,05-FEB-12,04-FEB-12,Med Aymen,,fr,70.26.211.197,lorand@bell.net,14857776,000000123060482,4,4,,5
331114,05-FEB-12,04-FEB-12,Houssemeddine,,fr,174.93.229.56,rdeneault@bell.net,14859684,000000123059577,4,5,,4
331115,05-FEB-12,04-FEB-12,Yosimar,,en,174.95.112.68,jrgrant@sympatico.ca,14856972,000000123062537,5,5,i am not happy with bell internet since this problem occurs every 3 mo. in this case the problem cured itself when i finally called. unreliable internet is whatannoys me.,1
331116,05-FEB-12,04-FEB-12,Haythem,,fr,76.69.112.34,rogerlegault2@sympatico.ca,14859984,000000123057489,4,5,temps trop long avant d avoir un representant.,4
331117,05-FEB-12,03-FEB-12,Mathieu,,fr,70.51.203.116,josal@bell.net,14845360,000000123031712,5,4,De pas ce déconnecter trop rapidement quand ils prennent possession de notre ordi,5
331118,05-FEB-12,29-JAN-12,Chenrup,,en,64.231.151.90,mhspires@sympatico.ca,14785474,000000122907254,4,4,nothing,5
331119,05-FEB-12,03-FEB-12,Habib,,fr,65.92.112.30,m.i.gareau@sympatico.ca,14846870,000000123043834,5,5,Habib a ete tres courtois et tres efficace.,5
331120,05-FEB-12,03-FEB-12,Levy,,fr,70.51.46.76,perreaultjack@bell.net,14848800,000000123044265,5,5,rien de mieux. le technicien s'est montré d'une telle patience. j'ai convaincu deux amis videotron de changer pour Bell,5
331121,05-FEB-12,04-FEB-12,Mohamed Amine,,fr,65.92.128.33,jgdeniger@sympatico.ca,14856648,000000123065505,5,5,,5
331122,05-FEB-12,04-FEB-12,Silvia,,en,64.229.9.182,cliff.floyd@sympatico.ca,14854162,000000123061761,5,5, ,5
331123,05-FEB-12,04-FEB-12,Reuben,,en,64.231.203.183,joejenny@sympatico.ca,14856838,000000123057277,5,4,,3
331124,05-FEB-12,04-FEB-12,Yves,,en,70.54.54.83,j.trelford@sympatico.ca,14856326,000000123054861,1,1,"Understand the importance,impact and cost that not having a service I PAY for is not working correctly.",2
331125,05-FEB-12,04-FEB-12,Gavin,,en,70.54.142.198,joyce.needham@sympatico.ca,14856950,000000123063426,1,1,"This issue is ongoing since October 2011 and not solved ,I have people call me all hours of the day for money .the cable boxes were returned Jan 12, and my bill is still not adjusted ,  ",1
331126,05-FEB-12,04-FEB-12,Hanene,,fr,65.94.221.77,leo.marcotte@sympatico.ca,14857584,000000123050946,5,5,rien de plus.,5
331127,05-FEB-12,04-FEB-12,Joseph,,en,184.144.43.193,lkumor3@sympatico.ca,14857732,000000123056386,5,5,none,5
331128,05-FEB-12,04-FEB-12,Neila,,fr,76.71.192.183,noel-gauthier@bell.net,14859022,000000123051875,5,4,"Rien D,autre 
 c'est très bien
 A la prochaine. Merci ",4
331129,05-FEB-12,04-FEB-12,Niyaz,,en,70.30.49.228,clementfaucher@sympatico.ca,14854158,000000123066111,5,1,"i still can receive any mail. i create a gmail account. that how i got this survey throug gmail.
there something blocking all my mail from coming in. i'll call back tonite",5
331130,05-FEB-12,04-FEB-12,Henry,,en,174.94.60.157,blocha36@bell.net,14853488,000000123055217,5,5,,5
331131,05-FEB-12,04-FEB-12,Jessica,,en,70.31.222.69,davegillies@sympatico.ca,14854460,000000123063998,3,3,I waited all day for technician that never arrived....Not happy. Very difficult to upgrade to Fibe 10.,3
331132,05-FEB-12,04-FEB-12,Arthur,,en,74.14.26.45,mowen4@sympatico.ca,14858796,000000123063304,5,5,,5
331133,05-FEB-12,04-FEB-12,Wayne,,en,64.229.26.15,lcobon@sympatico.ca,14857556,000000123054500,5,4,"By looking at your website, it took me a long time to find out who I should contact about a billing issue.  I couldn't tell that the internet help number would also deal with billing. It was very frustrating navigating around your site (mostly because my high-speed internet is very high speed).  I tried to log on and do it electronically, but couldn't register easily and again, the screens took so long to come up, I gave up. When I finally decided to use the internet phone number, I was on hold for a long time (more than 5 minutes).  One I did get through, the person I spoke to was very nice and personalbe, so at least that was okay.",2
331134,05-FEB-12,31-JAN-12,Harathi,,en,184.145.80.228,callmepresh@sympatico.ca,14800362,000000122952129,5,5,,5
331135,05-FEB-12,04-FEB-12,Med Wassim,,fr,70.29.190.251,rivpat@sympatico.ca,14859864,000000123058733,5,5,,5
331136,05-FEB-12,04-FEB-12,Karina,,en,70.49.231.85,bryan.jacques@sympatico.ca,14853684,000000123064492,5,4,,2
331137,05-FEB-12,04-FEB-12,Kanchumarthi,,en,174.92.32.251,robert.enns@sympatico.ca,14859910,000000123052306,4,4,,5
331138,05-FEB-12,04-FEB-12,Ayesha,,en,70.27.61.159,david.gibson3@sympatico.ca,14854478,000000123058277,5,5,,5
331139,05-FEB-12,04-FEB-12,Alonia,,en,174.94.0.74,heyeddie@sympatico.ca,14856064,000000123051518,5,5,,5
331140,05-FEB-12,04-FEB-12,Pedro,,en,64.231.201.235,e.g.wilson@sympatico.ca,14854954,000000123051379,4,4,,3
331141,05-FEB-12,04-FEB-12,Charbel,,en,67.70.203.34,ssthomas5@sympatico.ca,14860744,000000123066699,5,5,,5
331142,05-FEB-12,04-FEB-12,Sonia,,fr,76.69.98.225,bedardls@sympatico.ca,14853334,000000123053553,5,5,,5
331143,05-FEB-12,04-FEB-12,Amine,,fr,76.69.98.225,bedardls@sympatico.ca,14853336,000000123051264,5,5,,5
331144,05-FEB-12,04-FEB-12,Guy,,fr,74.14.173.66,celine.langlois1@sympatico.ca,14853908,000000123051617,5,5,,5
331145,05-FEB-12,05-FEB-12,Dominic,,en,174.92.72.155,cpotts@bell.net,14854240,000000123067357,5,4,Nothing,5
331146,05-FEB-12,04-FEB-12,Ahmed,,en,70.49.31.186,probie@sympatico.ca,14859524,000000123052220,5,5,I did not answer question 4 because the quality of support does not dependmon the products. Your support was excellant and exhibited a lot of patience. I had to answer no.4 because it would not let me procede otherwise and that is not to my liking  ,
331147,05-FEB-12,04-FEB-12,Karingula,,en,70.26.80.8,lionkg@sympatico.ca,14857670,000000123058610,5,5,"nothing, question was answered",4
331148,05-FEB-12,04-FEB-12,Zoubeir,,fr,65.92.239.69,asamman@sympatico.ca,14853092,000000123056650,5,4,Expérience très agréable.  Merci,5
331149,05-FEB-12,04-FEB-12,Marwen,,fr,74.15.156.112,henriette.thivierge@sympatico.ca,14856048,000000123057567,5,4,c'était tres bien Merci,5
331646,05-FEB-12,29-DEC-11,Asra,,en,64.231.167.20,kaytom46@sympatico.ca,14410518,000000122212276,4,3,Made your system of implementing changes to the monthly bill more straight forward. I was originally assured the monthly rental on the modem was being waived. Then I recieved an invoice cjarging me for the purchases of the modem. The last service person told me it would be taken of the account and gave a figure for payment. My most recent bill reflects the credit bu the final bill amount is still more than i was quoted. I am hopping that the next invoice reflects the agreed upon monthly charge.,4
331647,05-FEB-12,04-FEB-12,Sajid,,en,65.92.102.96,bruno.ierullo@sympatico.ca,14853681,000000123057329,5,5,,5
331648,05-FEB-12,04-FEB-12,Rym,,fr,65.93.0.33,pcleroux@sympatico.ca,14859300,000000123057911,5,4,"avoir des personnes qui parle notre langue , il y en a qui sont tres dur a comprendre.je ne suis pas prejudiste 
 pourquois des personnes d'exterieur. 
navons nous pas des personnes competant",5
331649,05-FEB-12,04-FEB-12,Yasmin,,en,174.95.131.250,linda.zepp@sympatico.ca,14857650,000000123066083,5,5,"happy to get off shore agent (from El Salvador)who ""actually"" understood Canadian English!  This is not typical of my Bell experience where I get India or Phillipines where the understanding of Canadian English is not good, they typically do not understand idioms and slang and everyday Canadian English so communication is difficult.",3
331650,05-FEB-12,04-FEB-12,Med Ali,,fr,70.55.100.49,remi.pelland@sympatico.ca,14859748,000000123061402,3,4,"Éliminer les transferts d`agent requis pour gérer Bell Mobilité, Internet et Téléphonie résidentielle.",3
331651,05-FEB-12,03-FEB-12,Sudhakar,,en,184.146.114.210,linwilly@sympatico.ca,14846448,000000123044517,4,4,completely satisfied,5
331652,05-FEB-12,02-FEB-12,Eric,,fr,69.159.89.155,lucille015@sympatico.ca,14833478,000000123015124,5,5,rien,5
331653,05-FEB-12,02-FEB-12,Juan,,en,65.93.44.163,dannkathy@sympatico.ca,14828614,000000123014076,5,4,,4
331654,05-FEB-12,04-FEB-12,Fathi,,fr,76.67.84.241,benoit.richer2@sympatico.ca,14853358,000000123059668,5,5,,5
331655,05-FEB-12,02-FEB-12,Jay,,en,76.69.128.170,sarfraz_khan@sympatico.ca,14836926,000000123009935,4,4,"But the problem is that even I received confirmation automated call on Sat. 4Feb,12 for next morning app. but Tech. didn't show up and then I called and got option for Wait up to 5 evening which I couldn't have , don't want to ruined my weekend to just wait for the tech. so I had to choose coming Tue. very upsetting:(",4
331656,05-FEB-12,03-FEB-12,Danielle,,en,174.95.214.146,kerr479@sympatico.ca,14845818,000000123036593,5,5,"Danielle was very helpful, pleasant and knowledgeable about Bell services",5
331657,05-FEB-12,03-FEB-12,Charles,,en,69.158.89.168,imedford@sympatico.ca,14844390,000000123030372,4,4,"As a long standing customer of Bell I should have been offered a discount rather than me having to ask for it.....and what if I had not asked?
You give all kinds of deals and incentives to keep customers and attract new ones but the loyal and long standing customers get nothing. I think it should be the other way around don't you?",4
331658,05-FEB-12,04-FEB-12,Tyrone,,en,70.54.130.237,lamacleoda@sympatico.ca,14857468,000000123056238,5,5,"THIS ONE IS  ABOUT  TYRONE  AND HE IS FROM  OTTAWA AREA   HE  CAME  ON LINE AFTER  THE SECOND PHONE CALL I WAS ON MY HOME PHONE  WHICH IS DEAD  BECAUSE  SHE  WAS  SO  STUPID BUT KEEPING ME ON LINE  
 SO ON  MY  CELL I GOT A  HOLD OF  TYRONE   AND  IN  20 MINUTES  HE HAD  THE PROBLEM  SOLVED  AND BENT OVER  BACKWARDS TO  HELP  ON ANY  OTHER PROBLEMS  HE KNEW WHAT  HE WAS  DOING AND  WAS  REALLY  GREAT AT IT  PEOPLE LIKE HIM IS  WHAT  KEEPS  BELL  TOGETHER
THERE IS  ANOTHER  ONE OR  TWO IN OTTAWA THAT  ARE  GOOD TOOOOOOOO
I WANT OTTAWA FROM NOW TO  FIX MY  PROBLEMS 
WHY  CANT  WE HERE  FROM  TYRONS  BOSS  TO  SEE  WHAT HE SAYS ABOUT THIS 
THANKS   ",2
331659,05-FEB-12,04-FEB-12,Katie,,en,184.146.140.148,yolanta@sympatico.ca,14861754,000000123051742,4,5,,4
331660,05-FEB-12,04-FEB-12,Jacob,,en,67.71.20.168,bsolesme@bell.net,14853688,000000123051268,4,5,"Service was surprisingly fast and courtious. My issue was resolved totally and to my full satisfaction. Although I am still not sure how that charge got there in the first place. Jacob's accent was a little hard to understand, but he was very nice, polite and helpfull.",4
331661,05-FEB-12,11-JAN-12,Med Anis,,fr,184.145.179.82,legrand432@sympatico.ca,14569826,000000122505070,3,1,,4
331662,05-FEB-12,11-JAN-12,Achref,,fr,184.145.179.82,legrand432@sympatico.ca,14569828,000000122505410,5,4,,5
331663,05-FEB-12,04-FEB-12,Aqeel,,en,69.157.120.164,rodscott@sympatico.ca,14859960,000000123064032,5,5,,5
331664,05-FEB-12,01-FEB-12,Rolando,,en,70.29.68.114,hbunni@sympatico.ca,14816756,000000122994793,2,1,,4
331665,05-FEB-12,04-FEB-12,Marga,,en,76.69.65.247,hangluu@sympatico.ca,14855952,000000123052536,2,1,It can't solve my question .Thanks!,
331666,05-FEB-12,04-FEB-12,Joseff,,en,184.145.30.34,abelardo.rodriguez@sympatico.ca,14852568,000000123057302,5,5,,5
331667,05-FEB-12,04-FEB-12,Roxanne,,en,70.54.20.85,fmarsden@sympatico.ca,14855352,000000123060641,5,5,Nothing,5
331668,05-FEB-12,03-FEB-12,Priya,,en,64.229.32.158,whalyk@sympatico.ca,14851990,000000123034048,5,4,Inform he clients of increases clearly in each area of service and when thy will occur. clients may wish to review the services they buy to keep their costs in line with their means. ,4
331669,05-FEB-12,04-FEB-12,Noureddine,,fr,70.55.178.252,ceillier@bell.net,14853906,000000123059271,3,1,,
331670,05-FEB-12,04-FEB-12,Natalia,,en,67.70.155.116,dtoplis1@sympatico.ca,14854918,000000123050801,3,2,I'm not prepared to restart my modem more than 2X/day. (I've talked to 3 different techies this week) about my recurrent problem. I think my modem may need replacing?,1
331671,05-FEB-12,03-FEB-12,Edgar,,en,76.64.163.160,vgibbon@sympatico.ca,14851802,000000123039612,5,5,I had excellent help installing my new Wireless Modem.,4
331672,05-FEB-12,04-FEB-12,Mahesh,,en,174.92.49.77,eileen.campeau@sympatico.ca,14855040,000000123059763,3,3,The problem appeared resolved - nuisance e-mail blocked but today there are more from the same sources,3
331673,05-FEB-12,04-FEB-12,Baltharaj,,en,76.71.28.22,woodlake@sympatico.ca,14861654,000000123057857,5,5,"Clea;er speech by the operator",5
331674,05-FEB-12,04-FEB-12,Herbert,,en,64.231.188.194,spitfires@sympatico.ca,14860714,000000123066748,4,4,,4
331675,05-FEB-12,04-FEB-12,Haythem,,fr,65.93.157.132,yanmillette93@sympatico.ca,14861710,000000123052411,3,3,pour une fois qu'on me donne une bonne information si il sagit de l appel que je pense ! SI non tres mauvais service de la part de bell,2
331676,05-FEB-12,22-JAN-12,Geetha,,en,70.51.66.158,john.macbride@sympatico.ca,14700948,000000122744095,5,5,,5
331677,05-FEB-12,28-JAN-12,Stephen,,en,70.51.222.3,thomasmalik@bell.net,14779582,000000122899380,5,5,Nothing comes to mind.,4
331678,06-FEB-12,04-FEB-12,Gopi Rathinam,,en,69.156.178.11,albert.warren@sympatico.ca,14852736,000000123052459,5,5,You did everything I ask for thanks,5
331679,06-FEB-12,04-FEB-12,Jonathan,,en,67.70.86.140,norm.leblanc@sympatico.ca,14859028,000000123066937,5,5,,5
330120,04-FEB-12,03-FEB-12,William,,en,184.147.120.102,john.locmelis@sympatico.ca,14845278,000000123035132,4,3,improve communication within your company to understand and do the job ,3
330121,04-FEB-12,03-FEB-12,Jose,,en,74.15.62.41,g-kcullis@sympatico.ca,14843386,000000123029020,5,5,Better english,4
330122,04-FEB-12,03-FEB-12,Asma,,en,67.70.109.163,ajit.muzumdar@sympatico.ca,14839528,000000123048598,5,5,,5
330123,04-FEB-12,22-JAN-12,Lokeswaran,,en,69.158.12.61,max115@sympatico.ca,14702274,000000122745879,3,3,"after an hour when I finally got to the Tech centre she fixed the problem which was the outside line AGAIN. The very next day we came home from work and not only was the computer out again but the phones were dead too.Called again, they came a fixed the line outside again..We're keeping our fingers crossed that the outside line holds for awhile.",3
330124,04-FEB-12,03-FEB-12,Celina,,en,67.193.80.147,sand-grounder@sympatico.ca,14850124,000000123047978,5,5,,4
330125,04-FEB-12,03-FEB-12,Kyle,,en,70.27.170.21,glen.e.carter@sympatico.ca,14843762,000000123026948,5,5,"Not given me a reason to have to call in the first place.

The representive taking care of my concerns was the most pleasant and efficient CSR I have ever dealt with at Bell. She resolved my concerns in a quick and extremeley efficient and professional manner. Cudos to her. 

",5
330126,04-FEB-12,03-FEB-12,Catherine,,en,74.15.102.210,lnyholm@sympatico.ca,14846550,000000123025223,5,4,"If you could staighten up your billing procedures, I wouldn't have to call every month--but when i do call, I get good service.",4
330127,04-FEB-12,03-FEB-12,Viency,,en,64.229.10.247,tpapaikonomou@sympatico.ca,14851574,000000123042878,4,4,Offer a better Internet package to be competitive with other companies.,4
330128,04-FEB-12,03-FEB-12,Mariem,,fr,76.70.63.12,pieldan@sympatico.ca,14848902,000000123031078,5,4,"Des pannes de réseau ça arrive a tout le monde même a Bell.
Quand nous avons des réponses,on comprend.",5
330129,04-FEB-12,03-FEB-12,Sudheer,,en,174.94.47.198,batmom@bell.net,14840258,000000123046959,5,3,"Sorry, I forget his name, Sharheer, I think? Anyways, he was fabulous. Although we were unable to fix the problem, he was was able to identify the problem and know how to fix it. He even wrote a little note on the desktop for easy reference so I could show the computer vendor what the problem was and how to fix it. Thanks so much!
Just a side note, based on the next question, it has nothing to do with the customer service that I received. Bell is a WAY overpriced monoplopy right now for the smaller towns. I came from a different province and even spoke to people in various parts of Ontario, and BELL is WAY over charging for it's products. ",3
330130,04-FEB-12,03-FEB-12,Ines,,fr,67.68.208.148,kutchijan@sympatico.ca,14846074,000000123033807,1,1,J'ai appelé afin qu'on retire des frais injustifiés.  On est prêt à me perdre comme cliente à l'autre compte que j'ai avec vous.  Bell est prêt à perdre au moins 1000 $ par année pour sauver 50$... je n'en reviens pas... c'est sûr que je vais quitter totalemen Bell tellement je suis dégoutée de votre service.,1
330131,04-FEB-12,03-FEB-12,Yves,,en,70.31.104.148,seidwinder@sympatico.ca,14850328,000000123027113,2,,I was on the phone for just over 2 hours with the respresentative and the IT person which I believe is absolutely ridiculous.  There was no resolution and I had to insist someone come out to the house in the end.  There had to be a more expeditious way to this conclusion rather than trying the SAME diagnostic stuff over and over again for 2 hours.  My time is also valuable!,2
330132,04-FEB-12,03-FEB-12,Med Heni,,fr,76.71.124.219,richardcecile@sympatico.ca,14849500,000000123037896,5,5,"Rien de plus, je suis satisfait, M.Heni a règlé mon problème au complet et avec beaucoup de professionnalisme.",5
330133,04-FEB-12,03-FEB-12,Ridha,,fr,70.52.103.224,lisette.ruel@sympatico.ca,14846496,000000123031265,4,3,,4
330134,04-FEB-12,03-FEB-12,Mohamed,,fr,70.31.248.204,gailbreton@sympatico.ca,14843460,000000123036564,5,5,"Tout a été parfait. Mohamed a diligemment solutionné mon problème et a même noté des façons de mieux économiser!! Sana jamais de mise en attente, c""est formidable! Et en plus, relevé sur le couuriel le même jour!",5
330135,04-FEB-12,03-FEB-12,Diana,,en,70.24.2.196,wallys@sympatico.ca,14851906,000000123029269,4,4,"It was a price increase issue. Could have been avoided by giving me the best rate in the first place. The lady who handled my call was proficient, pleasant and polite. She also spoke Enlish which I could understand.",3
330136,04-FEB-12,03-FEB-12,Susan,,en,207.61.115.19,khuck@sympatico.ca,14845888,000000123032656,2,1,"Sorry can't even open chat session, tooooooooooo slow.  I am very disappointed with Bell.  Dial Up(high speed is not available in my area) is getting slower and slower and I was told by your employee that there is nothing Bell can do.  Why are you charging me 31.00 a month when I can't check my email if internet explorer is open?  It is impossible to download music or video.  I guess I don't understand why a service is offered and a customer is billed for something that doesn't work.  Very dishonest.
We will be looking elsewhere.
Karen
----- Original Message ----- 
From: surveysms@bell.ca 
To: khuck@sympatico.ca 
Sent: Saturday, February 04, 2012 4:34 AM
Subject: Satisfaction Survey / Sondage de satisfaction


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Karen Heibein, 

Thank you for your recent call about your Internet service, at 1:33:33 PM on Friday, February 3, 2012 (reference 123032656) 

We'd love to hear how we did. We invite you to complete a brief survey about your service experience with us. It will take less than five minutes. 

 
If you have any further questions about your Bell Internet service, please contact one of our experts by clicking here: bell.ca/internetchat 

Sincerely, 
John Watson 
Executive Vice President Customer Operations 
Customer Service 


    
    
  
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",1
330137,04-FEB-12,03-FEB-12,Naim,,fr,184.145.253.30,jackpro@bell.net,14844600,000000123030179,5,5,,5
330138,04-FEB-12,03-FEB-12,Zulfiquar,,en,70.53.102.188,guv@sympatico.ca,14843950,000000123048396,5,5,"The fellow that helped is Ali, I could not have been happier with the service that he provided for me, he actually went far and above what I was expecting, thank you very much!",5
330139,04-FEB-12,03-FEB-12,Brahim,,fr,174.92.91.41,padrebergeron@sympatico.ca,14848522,000000123039175,5,4,"Rien!  Pour la première fois en deux ans, votre technicien a compris qu'il n'était pas seulement un tech au téléphone mais il a pris le temps de faire des recherches pour trouver une solution.  Bravo au technicien car il a de l'initiative et un belle avenir chez Bell.",5
330140,05-FEB-12,04-FEB-12,Partha,,en,70.29.80.147,sanjim@sympatico.ca,14860306,000000123057871,5,5,,5
330618,04-FEB-12,24-JAN-12,Atoiya,,en,67.71.143.214,bedshd@sympatico.ca,14715544,000000122782579,2,2,I called and received confirmation email of an agreed upon cost of services (which I was happy with) and subsequently received my bill which is not what we agreed upon.  now I have to call again..and wait on hold and go through the same process.  I am disappointed and do not understand why my order was not processed as discussed.,2
330619,04-FEB-12,30-JAN-12,Noureddine,,fr,184.144.196.223,gilles.lortie@sympatico.ca,14791916,000000122930085,4,4,,5
330620,04-FEB-12,02-FEB-12,Louis,,fr,74.15.159.17,juliemw@sympatico.ca,14832322,000000123018463,5,5,Rien de plus j'ai eu Louis Decourcy comme technicien et il est très professionnel,4
330621,04-FEB-12,31-JAN-12,Bernard,,en,184.146.106.148,orrathome@sympatico.ca,14807596,000000122970554,1,1,CSR was laughing at the fact my email was not working.  My email to date is still not working!,1
330622,04-FEB-12,03-FEB-12,Rosa Maria,,fr,184.148.252.229,therese.boudreau@sympatico.ca,14851360,000000123036080,5,5,,5
330623,04-FEB-12,03-FEB-12,Reshma,,en,76.67.16.82,malcolmreed@sympatico.ca,14846974,000000123030827,3,3,"The technical support person added a second e-mail address, which does receive messages, bu didn't clarify how I could send a message from the new address. I contacted Technical services again today to find that out(Roshini 866185).",4
330624,04-FEB-12,03-FEB-12,Sara,,en,74.12.189.210,ritchie.al@bell.net,14849552,000000123039571,5,3,,5
330625,04-FEB-12,03-FEB-12,Silvia,,en,65.95.51.32,ted.alguire@sympatico.ca,14851254,000000123037761,5,5,I am very happy with the service I received. The lady from El Salvador took over my computer and fixed my email.   Thank you!,5
330626,04-FEB-12,02-FEB-12,Mourad,,fr,70.52.107.150,glambert2@sympatico.ca,14830498,000000123021248,3,4,"voudras savoir  pourquoi ce problème est si fréquent et on a pas la réponse
",
330627,04-FEB-12,03-FEB-12,Marc,,fr,174.93.248.45,aaboulet@sympatico.ca,14839358,000000123035764,5,5,"Mr,Marc a très bien fait son travail,parcontre mon service avec Bell,ce n'est pas fort je dirait même très faible,je vous avise que j'essais mon nouveau modem et si celui-ci ne fonctionne pas bien d'ici 1 mois il plante ( ne fonctionne pas bien )je change tout mon forfait de Bell pour une  autre firme ! merci de votre compréhension.",2
330628,05-FEB-12,04-FEB-12,Walid,,fr,76.69.235.206,caramel24@bell.net,14853772,000000123051631,5,4,,5
330629,05-FEB-12,31-JAN-12,Sihem,,fr,70.51.45.223,df.castelnerac@sympatico.ca,14801570,000000122947365,5,5,,5
330630,05-FEB-12,03-FEB-12,Robert,,en,74.14.128.105,susan.roblin@sympatico.ca,14851016,000000123037310,5,5,,5
330631,05-FEB-12,04-FEB-12,Miguel,,en,70.49.253.153,munroclan@sympatico.ca,14858868,000000123066774,5,5,"Nothing !, it was a good experience from the start, even for a novice like me,",5
330632,05-FEB-12,04-FEB-12,Melvin,,en,72.184.204.98,edenbande@bell.net,14855008,000000123051618,3,4,,4
330633,05-FEB-12,04-FEB-12,Mohammed,,en,64.231.146.31,b.jessen@sympatico.ca,14853180,000000123053491,5,5,,4
330634,05-FEB-12,04-FEB-12,Srinivasan,,en,50.101.42.224,howard.boettcher@sympatico.ca,14856128,000000123058701,4,4,,4
330635,05-FEB-12,04-FEB-12,Gayathri,,en,76.70.89.56,johewalder@sympatico.ca,14856860,000000123054758,5,5,absolutely nothing,5
330636,05-FEB-12,04-FEB-12,Adalberto,,en,69.157.63.184,ajwatkins@sympatico.ca,14852678,000000123062314,4,4,,5
330637,05-FEB-12,04-FEB-12,Ramzi,,fr,174.94.105.204,layotte2@sympatico.ca,14857540,000000123065413,5,5,,5
330638,05-FEB-12,03-FEB-12,Mohamed Alaeddine,,fr,70.55.208.208,mnm.caron@sympatico.ca,14847884,000000123034757,3,4,,4
330639,05-FEB-12,03-FEB-12,Merly,,en,76.64.163.144,eaglegc@sympatico.ca,14842696,000000123029990,5,5,,5
330640,05-FEB-12,04-FEB-12,Caroline,,en,65.95.88.111,blkjacku2@sympatico.ca,14853486,000000123066961,3,4,"The customer service rep was good but I felt that they took to long in resloving my issue.

It took almost an hour to resolve my issue cause she misunderstood some of what I said even though I repeated it more than once.

Also, she skipped telling me some steps when she was explaining to me what steps to take to fix the issue.

She was very nice though and tried her best to help me with my issue.",4
330641,05-FEB-12,03-FEB-12,Asra,,en,70.50.177.51,five.dellers@sympatico.ca,14843156,000000123036293,5,5,nothing . the lady helping me ot only did wanted I needed but then did more to help me out,5
330642,05-FEB-12,04-FEB-12,Naim,,fr,174.95.124.103,bordeleaupierre1@bell.net,14853564,000000123053315,5,5,Rien de plus pour ce service,5
330643,05-FEB-12,24-JAN-12,Mohamed Radhouene,,en,65.92.131.224,marcos.gutierrez@sympatico.ca,14722918,000000122807299,1,1,,1
330644,05-FEB-12,04-FEB-12,Dhanasekar,,en,70.27.176.30,magooo@sympatico.ca,14858024,000000123065350,5,5,nothing i was completely satified,5
330645,05-FEB-12,03-FEB-12,Susan,,en,65.94.206.55,dec39@sympatico.ca,14842144,000000123040204,4,4,,4
330646,05-FEB-12,04-FEB-12,Mahesh,,en,64.231.201.83,marknbeate@sympatico.ca,14858200,000000123056622,5,5,,5
330647,05-FEB-12,04-FEB-12,Anis,,fr,70.55.84.31,rkoziarski@sympatico.ca,14859872,000000123066800,1,1,"Depuis le début de Janvier le problème perdure, sans que BELL soit capable de résoudre le problème une fois pour de bon.  Des fois on dit qu'il s'agit d'un problême du 2e niveau de technicien, des fois on résolu temporairement, et encore le probleme recommence, une fois que le contrôle  à distance est terminé.
Avez-vous quelqu'un de compétent qui peut résoudre le problème sans garocher la balle à Microsoft, et Microsoft dit qu'étant donné que le problèm est seulement avec le COURRIER BELL, et SECURITE BELL,  il s'agit d'un problème de BELL...rien d'autre.",2
330648,05-FEB-12,04-FEB-12,Sarra,,fr,76.67.141.43,idem21@sympatico.ca,14856196,000000123051964,5,5,,5
330649,05-FEB-12,04-FEB-12,Suresh,,en,70.27.96.198,bob.aumell@sympatico.ca,14853512,000000123059065,1,4,I was left on hold for over 15 minutes as the first person loked for a more experienced technician. When the second person came on line she(Kim) put me on hold or another 15 minutes. When she came back she told me the total system in my area was down. I would think they should know that at once and not need to put me on hold.,3
330650,05-FEB-12,03-FEB-12,Dinesh,,en,174.89.27.36,murdydee@sympatico.ca,14848088,000000123037526,5,5,nothing,5
330651,05-FEB-12,04-FEB-12,Suresh,,en,70.27.68.15,dgbignell@bell.net,14854666,000000123062414,1,1,Send the technician as previously arranged.  We waited in all day and refused an invitation to go away for the weekend as we were told the technician was coming.,2
330652,05-FEB-12,02-FEB-12,Marie,,fr,184.146.251.123,larouchegilles@sympatico.ca,14832960,000000123004445,5,5,,5
330653,05-FEB-12,04-FEB-12,Nawel,,fr,184.148.246.141,jeansm@sympatico.ca,14856570,000000123054276,5,5,parler toujours à la même,5
330654,05-FEB-12,03-FEB-12,David,,en,174.91.9.164,xcskiers@sympatico.ca,14852118,000000123043073,5,5,,5
330655,05-FEB-12,04-FEB-12,Preethi,,en,70.51.224.56,cholmes1@bell.net,14854012,000000123060274,5,5,"nothing 
CSR was very pleasant and took care of all my concerns",5
331150,04-FEB-12,03-FEB-12,Gayathri,,en,76.64.123.10,chris.mccomb@sympatico.ca,14841308,000000123031006,4,1,"This is my 2nd call, again trying to get on the internet.  The representative did her best, but after an hour she decided the new modem I am trying to activate must be faulty.  She is sending a live technician to our home to try to fix the problem.",4
331151,04-FEB-12,03-FEB-12,Venkatesh,,en,76.64.29.166,horstsommerfeld@sympatico.ca,14844258,000000123030550,4,3,"Now my machine boots when I try for example, print with my printer.
Venkatesh did a great job and couldn't know this. What should I do know?",5
331152,04-FEB-12,31-JAN-12,Domnic Francis,,en,70.51.64.104,rheal.helene@sympatico.ca,14808522,000000122971087,1,1,better techs in Canada not other country,1
331153,04-FEB-12,03-FEB-12,Andrew,,en,174.92.139.19,scfaria@sympatico.ca,14850236,000000123027607,5,4,i shouldn't have to call about keeping my loyal customer discounts!,4
331154,04-FEB-12,03-FEB-12,Preethi,,en,174.95.219.133,norflo@sympatico.ca,14848324,000000123028367,5,4,,5
331155,04-FEB-12,03-FEB-12,Padmanaban,,en,69.156.110.106,LloydDianne@sympatico.ca,14839186,000000123031850,4,5,nothing,5
331156,04-FEB-12,31-JAN-12,Methil,,en,184.151.127.226,doug.reasbeck@sympatico.ca,14801816,000000122971265,4,4,,3
331157,04-FEB-12,03-FEB-12,Dashrathan,,en,64.229.150.85,ramboerd@sympatico.ca,14849244,000000123038668,3,4,,3
331158,04-FEB-12,03-FEB-12,Matthew,,en,76.65.79.240,vision.tlc@sympatico.ca,14851850,000000123039847,5,5,Been able to not wait for June but make a price adjustment for my internet service during this call.,5
331159,04-FEB-12,03-FEB-12,Megan,,en,174.95.12.221,peter.tate@sympatico.ca,14848818,000000123043699,4,4,"It would have been good practice for Bell to arrange for the removal of the Satelite dish when customers switch to Fibe TV.
This was not the agent's issue - rather, Bell policy.",4
331160,04-FEB-12,01-FEB-12,Ana,,en,206.177.43.73,kurt.weckwerth@sympatico.ca,14818934,000000122996877,2,2,"too many thnigs to list. Not enough space in this box... I'm ready to switch all my Bell services to another service since the level of service received from Bell was so poor from a phone support aspect. 

Only saving grace was the field tech's that showed up at the house to solve the problems to the best of their ability. Eventhough they were still hindered by their own phone support and computer system to track customer work orders.",1
331161,04-FEB-12,03-FEB-12,Mike,,en,70.53.146.170,h.w.zul@sympatico.ca,14843991,000000123031879,4,4,telephone servive,4
331162,04-FEB-12,03-FEB-12,Karen,,en,64.229.82.205,allan.jones029@sympatico.ca,14839658,000000123033018,2,1,Resolved the problem,2
331163,04-FEB-12,03-FEB-12,Annie,,fr,69.159.180.162,vdontigny@sympatico.ca,14851760,000000123027312,5,5,"Cet appel fut extraordinairement fructueux. Annie, de Montréal, semblait une femme très intelligente et a vite saisi le problème, et en plus l'a réglé rapidement.",5
331164,04-FEB-12,03-FEB-12,Murali,,en,64.231.14.13,jan.mckee@sympatico.ca,14844702,000000123032364,5,3,,4
331165,04-FEB-12,03-FEB-12,Madhu,,en,70.27.39.248,curllyt@bell.net,14841702,000000123025784,4,5,Th3e tech did a real good job for me.,5
331166,04-FEB-12,03-FEB-12,Ameer,,en,64.231.14.13,jan.mckee@sympatico.ca,14844700,000000123036221,5,3,,4
331167,04-FEB-12,28-JAN-12,Gabriela,,en,76.71.72.197,prankards@sympatico.ca,14777828,000000122889488,1,1,"-no one has called me back my internet is terrible and i will switch to Rogers if this is not rectified 
Darrin Prankard
905-843-8817
416-892-3952
- ",1
331168,04-FEB-12,03-FEB-12,Suresh,,en,70.53.112.72,rduff@sympatico.ca,14849354,000000123028623,5,5,,5
331169,04-FEB-12,03-FEB-12,Tathiana,,en,174.93.164.34,jacmun@sympatico.ca,14844606,000000123031370,4,5,some difficulty understanding her.,5
331170,04-FEB-12,03-FEB-12,Lohith,,en,50.101.226.75,dtevans7@sympatico.ca,14842612,000000123035391,5,5,not a thing as it was handled with patience and professionalism.thanks again for the help i was given.,5
331171,04-FEB-12,03-FEB-12,Pamela,,en,50.101.65.167,errol.doddridge@sympatico.ca,14842948,000000123029564,5,5,nothing very impressed with the service,5
331172,04-FEB-12,01-FEB-12,Kevin,,en,174.93.33.251,yvonne.y@sympatico.ca,14825668,000000122975843,4,4,the phone prompts take a little long to get through and I noticed even when you get the customer service representatives on the line you still need to repeat the information again.,4
331173,04-FEB-12,12-JAN-12,Maurice,,fr,74.14.210.161,cfcarrie@sympatico.ca,14578140,000000122509374,5,5,Que les montants facturés soient parfaitement identiques à ceux donnés par le conseiller.,5
331174,04-FEB-12,03-FEB-12,Marc,,en,174.95.139.19,rdouglas48@sympatico.ca,14849352,000000123031271,5,5,I thought it was quick and I couldn't have asked for anything better.,5
331175,04-FEB-12,30-JAN-12,Sofiene,,fr,184.145.11.183,cletuss@sympatico.ca,14790384,000000122931837,4,4,Le fait est que nous nous basons pas seulement sur une appel car depuis un ans j'arrete pas d'avoir des erreurs de facturation et que vos prix sont exorbitant.,3
331176,04-FEB-12,30-JAN-12,Mehdi,,fr,174.88.254.121,mperigny@sympatico.ca,14795138,000000122921074,1,1,écouter ma description du probleme   je lui disais que c'était le modem qui était defect mai lui voulait m'envoyer un cable et un transfo  ,3
331177,04-FEB-12,02-FEB-12,Ravi,,en,69.157.119.28,amatthew5@sympatico.ca,14826500,000000123022340,4,4,The only thing sometimes it is a bit difficult to understand due to the accent. ,4
331178,04-FEB-12,01-FEB-12,Pierre,,fr,65.92.169.217,marc1103@sympatico.ca,14820036,000000122990202,2,1,,3
331179,04-FEB-12,03-FEB-12,Hemavathi,,en,70.30.83.28,douglas1@sympatico.ca,14842530,000000123041435,5,5,"nothing, everything was fine",4
331180,04-FEB-12,03-FEB-12,Melinda,,en,184.146.123.163,william_graber@sympatico.ca,14852034,000000123028557,5,5,,4
331181,04-FEB-12,03-FEB-12,Daniel,,en,174.94.36.49,ghaines@bell.net,14843654,000000123041043,5,4,None,5
331182,04-FEB-12,03-FEB-12,Mehdi,,fr,67.68.20.159,lag1@sympatico.ca,14846148,000000123048366,5,4,,5
331183,04-FEB-12,03-FEB-12,Nasra,,en,65.92.174.74,robert.lee4@sympatico.ca,14849646,000000123030849,5,5,"Our enquiry re the loss of 18 months of 'sent' e-mails was resolved as far as it went when we were told these e-mails were not be retrievable because we were not using 'hotmail' However, much much to the surprise of our 'computer geek', the e-mails were subsequently discovered to be there! This seemed quite impossible to your helpful rep,ourselves and the 'geek'. Computers can certainly be unpredictable!      ",5
331184,04-FEB-12,03-FEB-12,Anthony,,en,69.158.31.238,karenho@sympatico.ca,14845646,000000123040290,5,5,,5
331185,04-FEB-12,03-FEB-12,Julio,,en,64.229.66.196,rbattershill@bell.net,14849314,000000123029352,5,5,I really have no complaints the whole experience was totally satisfactory,5
331186,04-FEB-12,02-FEB-12,Ryan,,en,174.88.27.240,carrick1@sympatico.ca,14827826,000000123011827,5,4,If you are a customer who uses the loyalty dept. you should be notified of price increases and the reasons for them.  When you deal with the loyalty dept. and are told that your prices are locked in for a year that should mean for one year irregardless of increases.,5
331680,06-FEB-12,04-FEB-12,Sofiene,,fr,174.93.226.151,gilbsuz@sympatico.ca,14855656,000000123058578,5,5,"Je dois dire que avec Sofiene j'ai eu un très bon service et il m'a donné de très bon renseignements.  Je dois aussi ajouté que Sofiene me semble avoir  une belle  approche avec la clientèle, il est doux et ne crée aucun stress, il est patient et surtout il est très poli et il a été très respectueux avec moi.  Merci à Sofiene.
",4
331681,06-FEB-12,05-FEB-12,Shaik Rameez,,en,76.70.83.45,h.f.l@sympatico.ca,14864722,000000123079353,4,4,,3
331682,06-FEB-12,05-FEB-12,Elsy,,en,64.231.163.164,musicar@sympatico.ca,14867098,000000123079177,4,5,,4
331683,06-FEB-12,04-FEB-12,Vijay,,en,64.231.1.168,bokay@sympatico.ca,14853536,000000123058219,,3,Was not able to solve my problem,5
331684,06-FEB-12,30-JAN-12,Evan,,en,76.65.36.126,christineboire@sympatico.ca,14790282,000000122919467,1,1,To know what there talking about not to bully you in to keeping a service when you don't need the service becauce you already have a cell phone.There was another call they didn't even know what I wanted. I jst wanted to tranfer my number to my cell and Rogers needed to have the name changed to my boyfriends name cause the Rogers bill is oin his name. They didn't even understand what I wanted. I like the people I talk to . to know what you want and not to try to pershway you to do something you don't want.You call for one thing not another.,1
331685,06-FEB-12,01-FEB-12,Jason,,en,70.27.169.47,d.teeple@sympatico.ca,14814216,000000122984846,5,5,Jason was extremely helpful and a very pleasant young man.  Best experience I have ever had with Bell.,5
331686,06-FEB-12,03-FEB-12,Hayett,,fr,69.159.178.92,atelierb@bell.net,14840074,000000123041739,4,4,,4
331687,06-FEB-12,05-FEB-12,Josue,,fr,76.64.236.11,jasmine.fortin@sympatico.ca,14865152,000000123073655,5,5,Un peu trop de temps pour régler le problème qui n'était pas complexe. 21minutes,4
331688,06-FEB-12,05-FEB-12,Dan,,en,184.147.120.151,jkimmerly7@sympatico.ca,14865366,000000123075755,4,4,,4
331689,06-FEB-12,05-FEB-12,Hassen,,fr,184.145.254.14,shawchow@sympatico.ca,14868346,000000123069455,4,3,je ne sais pas si le problème va être règlé. Je vais voir quand je vais recevoir mon produit.,4
331690,06-FEB-12,04-FEB-12,Pamela,,en,70.24.166.198,therevs@sympatico.ca,14861120,000000123050553,5,5,None,5
331691,06-FEB-12,04-FEB-12,Vijay,,en,174.91.156.31,davidmcc2@sympatico.ca,14854514,000000123053188,1,1,"Hello, The customer care representative was fine and helpful. I have been a Bell customer for 40 years--I have Bell internet, home phone, Blackberry and was just about to sign up for Bell TV--but I am really angry at Bell for sending me the wrong modem two years ago that does not allow WiFi. Twice in the last six months I got call from Bell saying they were sending someone to my house because I was not getting the proper internet service and no one ever arrived. I should have been sent the proper box---if there are any charges for using 3GS on my bill I do not plan to pay them and I am now going to to check with Rogers about their bundle and think about moving everything there.  David McCaughna",1
331692,06-FEB-12,27-JAN-12,Ajay,,en,68.179.85.117,ernie.lepore@sympatico.ca,14760182,000000122873359,1,4,"your phone prompts for English service are terrible ,once a CSR answered it was in french only and hung up on me once he said this was a french service center...
what can you do , how about keeping the csr dept in Canada ....and have the right people  answer the calls...",2
331693,06-FEB-12,01-JAN-12,Michael,,en,70.24.153.219,maurice.coombs@bell.net,14441386,000000122254113,5,4,"It shouldn't really have been necessary.  This is the latest in a brief series of visits occasioned by a Bell tech (in resolving another problem) disconnecting a number of my connections to jacks around the house.  What I really would like is a ""board"" showing all my internal and external connections clearly.",4
331694,06-FEB-12,03-FEB-12,Edgar,,en,74.14.90.27,coyote92@sympatico.ca,14841604,000000123046545,5,5,,5
331695,06-FEB-12,05-FEB-12,Aymen,,fr,174.89.91.219,rob-r@bell.net,14867908,000000123076559,5,5,"rien le tech a réglé mon problème de boggage en 2 mn cela faisait 1 hre que j'essayait de le régler par moi même
",5
331696,06-FEB-12,02-FEB-12,Chiraz,,fr,69.157.136.101,b.boutin@sympatico.ca,14826928,000000123000490,4,4,,3
331697,06-FEB-12,24-JAN-12,Domnic Francis,,en,216.191.44.99,h.furtaw@sympatico.ca,14719488,000000122804199,4,5,"1) Long wait time - terrible, I work for a customer service oriented agency, we are not allowed to have people on hold for that length of time! It's not like Bell has really cheap service either.I might overlook the wait if I was getting a terrifc rate. As it is I am shopping around....
2) The fellow who took the call was very goo, polite, figuired out the problem right away and resolved it. HOWEVER, I could NOT get him to give me a ticket number or reference number so I spent the next two days wondering if the part would arrive and if it didn't how would I track it or would I have to start all over again with another agent. Ticket # or reference/ tacking# whatever, should be mandatory on all calls,; provides better resolution and follow up.

Otherwise he was a nice chap and took care of the problem, part arrived within the window he gave and we are on line agin.
 ! ",3
331698,06-FEB-12,05-FEB-12,Karen,,en,174.89.62.10,Edward.dobrowolski@sympatico.ca,14861940,000000123078358,5,5,,4
331699,06-FEB-12,05-FEB-12,Srinivasan,,en,70.49.242.87,ca61ross@sympatico.ca,14863042,000000123079753,5,4,,4
331700,06-FEB-12,05-FEB-12,Ahmed,,en,70.49.27.137,lbejan@bell.net,14866036,000000123078536,5,5,,5
331701,06-FEB-12,04-FEB-12,Kanchumarthi,,en,70.49.158.82,bevmcbride@sympatico.ca,14853402,000000123057019,5,5,"In this case, nothing.",4
331702,06-FEB-12,05-FEB-12,Michael,,en,174.91.61.10,doug.hayston@sympatico.ca,14863920,000000123070689,4,5,nothing,5
331703,06-FEB-12,05-FEB-12,Anis,,fr,174.94.76.53,yvette19@bell.net,14869328,000000123074925,3,1,,3
331704,06-FEB-12,03-FEB-12,Hector,,en,70.26.8.68,harold.rode@sympatico.ca,14844068,000000123030165,2,1,There was a complete misunderstanding and the people did not know your products.,2
331705,06-FEB-12,05-FEB-12,Danny,,en,70.51.156.14,bjelo@sympatico.ca,14862784,000000123075816,5,5,"nothing, she did good",5
331706,06-FEB-12,04-FEB-12,Evangeline,,en,76.71.57.184,wayfarer@sympatico.ca,14861530,000000123064654,5,4,I would have liked to have Bell offer me the service improvement (Fibe 12 to Fibe 16) without my having to discover on my own that it was cheaper.,5
331707,06-FEB-12,04-FEB-12,Frank,,en,50.100.187.31,hanszoom@sympatico.ca,14855955,000000123066669,1,1,"be helpful
I am a senior.I asked why I cant get e mail (sympatico)on my Samsung Mobile S2
was working. He told me to call SAMSUNG !!!!????
Any how its all working fine now.
Thank you.
",2
331708,06-FEB-12,05-FEB-12,Padmanaban,,en,174.91.246.179,efanthony@sympatico.ca,14864056,000000123069129,4,4,,5
330141,03-FEB-12,02-FEB-12,Naveenkumar,,en,76.66.152.148,thenortons56@bell.net,14838060,000000123023733,4,5,,4
330142,03-FEB-12,02-FEB-12,Ashish Prabhu,,en,74.12.216.188,malcolm_joyce@sympatico.ca,14833720,000000123021280,5,5,I cannot think of anything which would have improved the assistance I received from the technician who handled the inquiry.,5
330143,03-FEB-12,23-JAN-12,Romeo,,en,70.27.53.161,pccwolfe@sympatico.ca,14711742,000000122758582,5,5,,5
330144,03-FEB-12,31-JAN-12,Achref,,fr,70.30.157.112,MANACOFI@sympatico.ca,14798588,000000122961928,4,4,,4
330145,03-FEB-12,02-FEB-12,Jason,,fr,70.55.167.198,denise.lavoie@sympatico.ca,14828890,000000123015427,5,5,,5
330146,04-FEB-12,03-FEB-12,Denys,,en,76.67.101.236,resppromotions@sympatico.ca,14849440,000000123039453,5,5,resolved it faster,5
330147,04-FEB-12,01-FEB-12,Mehdi,,fr,70.53.190.110,grimond.o@bell.net,14816504,000000122991558,4,4,,4
330148,04-FEB-12,03-FEB-12,Dan,,en,174.95.13.113,johnjenkins@sympatico.ca,14845314,000000123034937,3,2,I would recommend that the person who was working on my internet connection learn some telephone manners.  Rather rude and harrassed.,3
330149,04-FEB-12,03-FEB-12,Juan,,en,70.53.36.209,jim.ball@sympatico.ca,14845068,000000123028753,5,4,,5
330150,04-FEB-12,03-FEB-12,Hssen,,fr,174.91.32.9,maitrebrasseur@sympatico.ca,14846956,000000123044599,5,5,"Ce que vs avez déja fais
RRH",5
330151,04-FEB-12,03-FEB-12,Charles,,en,184.147.129.253,mary.doyon@sympatico.ca,14847274,000000123041325,5,5,lowered my cost,5
330152,04-FEB-12,03-FEB-12,Monica,,en,174.94.92.72,pbinda01@sympatico.ca,14848728,000000123026467,5,5,Nothing -everything was handled in a very efficient and professional manner.,5
330153,04-FEB-12,03-FEB-12,Sabha,,en,70.49.50.183,dwatson@sympatico.ca,14842664,000000123031408,4,4,"My only complaint is that when using staff who speak English as a second language, it makes the whole process more stressful for both the technical representative and for the customer.  Fortunately this gal was patient with me having to ask what she'd said over and over.  I understand hiring multi-lingual employees, but it's very difficult at times to follow someones instructions when you can hardly figure out what they're they're telling you to do.  Please take this more as a statement than a complaint, but as an end-user customer, it's very frustrating.",3
330154,04-FEB-12,02-FEB-12,Sylvain,,en,70.24.165.71,fjb33@sympatico.ca,14829864,000000123023887,4,4,,5
330155,04-FEB-12,03-FEB-12,Budala,,en,69.158.122.67,nyeomanson@bell.net,14848378,000000123046524,5,4,"The representative's name was Grace, the time was 6:30 to 7:10 p.m.",5
330156,04-FEB-12,03-FEB-12,Madhu,,en,70.48.8.123,muffinmillar@bell.net,14848070,000000123028814,4,4,Nothing really.  This was one of my betterexperiences with a Bell technician.,5
330157,04-FEB-12,03-FEB-12,Anne,,fr,67.70.135.234,dygm@sympatico.ca,14842676,000000123038758,4,5,Vous semblez avoir un problème avec la facture unique vos représentants manque de formation ..il y a tjrs un problème qui se cache quelque part dans vos forfaits ce n'est pas clair ...vous devriez régler le probleme a la source au lieu que nous les clients recevions deux mois plus tard des frais cachés....se serait mieux ....pour votre compagnie qui manque de transparence dans ses frais ....,3
330158,04-FEB-12,03-FEB-12,Tracey D,,en,74.14.86.163,rmiller0479@sympatico.ca,14849598,000000123028608,5,4,better tv programs for seniors,5
330159,04-FEB-12,03-FEB-12,Sahali,,fr,70.55.53.239,rcimon@bell.net,14849336,000000123036801,1,1,Régler le problème!!!!!!!!!,1
330160,04-FEB-12,03-FEB-12,Med Hedi,,fr,70.55.53.239,rcimon@bell.net,14849334,000000123039610,3,4,,1
330161,04-FEB-12,03-FEB-12,Soumaya,,fr,76.109.178.24,jc_landry@sympatico.ca,14844804,000000123040612,3,4,J'ai communiqué avec votre service internet pour le suspendre. J'ai recu mon relevé du 18 janvier 2012 sans égard de cette suspension. L'agent m'a confirmé que le service était suspendu. Ce n'est pas la première fois que cette situation se présente.  ,3
330162,04-FEB-12,03-FEB-12,Med Nabil,,fr,70.55.53.239,rcimon@bell.net,14849332,000000123039245,1,1,Régler le problème!!!!!!,1
330163,04-FEB-12,03-FEB-12,Issam,,fr,70.26.234.116,jmm468@sympatico.ca,14845180,000000123034168,4,4,,4
330164,04-FEB-12,03-FEB-12,Ibtissem,,fr,174.93.148.62,c.ritchot@sympatico.ca,14840832,000000123040788,5,5,,4
330165,04-FEB-12,03-FEB-12,Suresh,,en,76.29.146.100,c.johnstone@sympatico.ca,14840824,000000123028446,5,5,,5
330166,04-FEB-12,03-FEB-12,Mustapha,,fr,70.51.6.196,michel893@sympatico.ca,14847662,000000123035673,3,3,explication plus clair,3
330167,04-FEB-12,03-FEB-12,Daniel,,en,69.156.126.11,rdyce@sympatico.ca,14849356,000000123045744,5,5,,5
330168,04-FEB-12,03-FEB-12,Roy,,en,184.147.52.43,golod@sympatico.ca,14843806,000000123031927,5,4,,5
330169,04-FEB-12,03-FEB-12,Myriam,,fr,74.12.222.240,jean.cecile@sympatico.ca,14844882,000000123047225,3,1,Les démarches ultérieures qui devaient se faire ne le sont toujours pas.,4
330170,04-FEB-12,03-FEB-12,Sriram,,en,70.29.82.52,downtownkbrown2003@sympatico.ca,14842536,000000123039665,5,5,"Srisam (I hope I'm spelling this correctly) was very patient with me, I'm not that computer savy and he really took his time with me, and gave me time to look for documents that i needed.  Twice we had to disconnect the call and both times he returned calls within the promised time....AWESOME!",5
330171,04-FEB-12,03-FEB-12,Wayne,,en,70.27.20.93,ellengarant@sympatico.ca,14842828,000000123040815,5,5,"nothing he handled it great!
",4
330172,04-FEB-12,02-FEB-12,Mohamed Radhouene,,fr,67.68.168.152,gdesjardins002@sympatico.ca,14830266,000000123020121,3,3,Je ne suis pas vraiment convaincu qu'on a regle le probleme.,3
330173,04-FEB-12,30-JAN-12,Asma,,fr,70.53.179.224,d_lagace@sympatico.ca,14790608,000000122923610,1,4,"La personne a qui j'ai fait la demande n'a pas fait le suivi de mon probleme, peut-etre manque de competance. J'ai du faire deux autres appels, et ce n'est que vendredi que mon probleme a ete resolu.J'ai ete une semaine sans internet. Esperant que cela ne se reproduira plus.",
330174,04-FEB-12,29-JAN-12,Jordan,,en,65.95.126.96,the.macinnis_s@sympatico.ca,14787840,000000122911276,5,5,,4
330175,04-FEB-12,02-FEB-12,Justin,,fr,69.159.100.56,ghislart@bell.net,14830384,000000123013518,5,5,C'est toujours une question de prix! Je suis satisfaite de ce que j'ai pu obtenir. Merci,5
330176,04-FEB-12,03-FEB-12,Nizar,,fr,184.145.150.184,theoroy@bell.net,14851354,000000123038786,5,5,,4
330177,04-FEB-12,03-FEB-12,Charles,,en,65.95.211.104,c_galea@sympatico.ca,14840850,000000123043198,4,4,all was good,5
330178,04-FEB-12,03-FEB-12,Moses,,en,74.14.233.122,jjibran@sympatico.ca,14845104,000000123045619,5,5,,5
330179,04-FEB-12,03-FEB-12,Casey,,fr,174.92.234.51,ssle@bell.net,14850810,000000123041596,5,5,,5
330180,04-FEB-12,03-FEB-12,Aymen,,fr,70.26.191.136,sgonzalez@sympatico.ca,14850412,000000123041987,5,5,,5
330181,04-FEB-12,03-FEB-12,Nadim,,fr,67.68.7.9,mariellebouchet@bell.net,14847104,000000123048427,4,4,,4
330182,04-FEB-12,03-FEB-12,Marouen,,fr,69.156.205.28,assiachadzak@bell.net,14840060,000000123034519,5,5,,5
330656,04-FEB-12,03-FEB-12,Gustavo,,en,70.30.69.71,tm3@sympatico.ca,14851462,000000123030362,5,5,just right service with a smile!,5
330657,04-FEB-12,03-FEB-12,Saber,,fr,67.70.79.112,cloclo9@bell.net,14841498,000000123040923,4,4,rien tout c'est fait avec harmonie,5
330658,04-FEB-12,03-FEB-12,Kate,,en,70.52.220.40,hasson@sympatico.ca,14844090,000000123041301,5,5,nothing,4
330659,04-FEB-12,02-FEB-12,Afroze,,en,70.53.74.153,rawnco@sympatico.ca,14836082,000000123009518,2,2,Listen and understand the complaint.,2
330660,04-FEB-12,03-FEB-12,Salvador,,en,70.48.243.113,dxpilon@sympatico.ca,14842670,000000123035932,5,5,Nothing,5
330661,04-FEB-12,03-FEB-12,Daniel,,fr,69.156.207.253,robertdenisemartineau@bell.net,14849664,000000123037360,4,3,"je ne comprend pas je suis dans les laurentides,j'ai comme des problemes avec ma ligne internet ca coupe. j'ai appeler b2b2c un serveur d'internet et de telephonie.la capacité de ma ligne d'apres les tests est de 3mbs  et en ce moment le max que j'ai est 1.2mbs je trouve que 40.00 par mois ces cherement payer pour une connection de bande large qui devrais etre au minimun 1.5 kbs et il me l'offrait a 36.95 par mois et il ce sert de votre reseaux de distribution ou est l'erreur !!!",3
330662,04-FEB-12,03-FEB-12,Alex,,en,67.71.147.127,dandlber@sympatico.ca,14841846,000000123037626,4,4,,5
330663,04-FEB-12,03-FEB-12,Jose,,en,184.145.68.230,sroe@sympatico.ca,14850796,000000123033928,5,4,,5
330664,04-FEB-12,03-FEB-12,Cody,,en,184.145.68.230,sroe@sympatico.ca,14850798,000000123033996,5,4,,5
330665,04-FEB-12,03-FEB-12,David,,en,74.14.0.202,jimpauline@sympatico.ca,14845084,000000123039762,5,5,hubs are only being mailed now....if you had something on your msg..time wait would not be so long....,5
330666,04-FEB-12,03-FEB-12,Yosimar,,en,174.94.39.112,c.marr1@sympatico.ca,14840826,000000123028744,3,3,"I am NOT Maria Romme- this was to have been resolved years ago but as I can see this e-mail came to me, Carmella Marr in Maria Romme's name.  Why can this problem not be fixed!!!!",
330667,04-FEB-12,03-FEB-12,Ryan,,en,174.88.3.197,carolyn.wilson@sympatico.ca,14840990,000000123041713,4,5,Helped us more when we were cancelling,5
330668,05-FEB-12,03-FEB-12,Vikram Aditya,,en,70.53.38.154,gary.sylvester@sympatico.ca,14843492,000000123025873,5,4,,4
330669,05-FEB-12,03-FEB-12,Ajay,,en,184.145.114.41,craigbrian@sympatico.ca,14841632,000000123046837,4,5,,2
330670,05-FEB-12,02-FEB-12,Vijay,,en,70.48.0.159,davesue.mcintosh@sympatico.ca,14828692,000000123007434,5,5,,4
330671,05-FEB-12,04-FEB-12,Greg,,en,64.228.215.127,tomclancy@bell.net,14861198,000000123058945,5,4,"completely satisfied with explanation of my request at the tme, thank you again",5
330672,05-FEB-12,18-JAN-12,Ben Mahmoud,,fr,70.48.126.141,lacroix737@sympatico.ca,14654276,000000122661565,2,1,"après 6 appels (+1 hre. de moyenne) difficile de suggérer autre chose qu'un niveau de compétence supérieur. Seul le conseiller du 21 jan. (Paul) a su 
rétablir la connection entre le modem et mon ordinateur.  Le pouvoir de décision du niveau 1 
semble très très faible ",3
330673,05-FEB-12,31-JAN-12,Harjeeth,,en,174.88.42.172,glowe47@sympatico.ca,14803004,000000122951871,2,2,,3
330674,05-FEB-12,31-JAN-12,Amira,,fr,70.48.96.5,cecile.fortier@sympatico.ca,14800602,000000122961713,4,4,,4
330675,05-FEB-12,04-FEB-12,Claudia,,en,64.231.90.114,bark1@sympatico.ca,14853250,000000123055264,5,,Service was good. The problem is intermittent and very hard to find. The server came on as we started to diagnose. Time will tell.,4
330676,05-FEB-12,31-JAN-12,Antony,,en,184.147.181.74,k.lampman@sympatico.ca,14804824,000000122967928,3,3,,3
330677,05-FEB-12,03-FEB-12,Tony,,en,70.24.166.233,ipoliszchuk@sympatico.ca,14844420,000000123028326,4,5,,5
330678,05-FEB-12,04-FEB-12,Moses,,en,76.64.11.6,rimstads@sympatico.ca,14859852,000000123065609,3,4,"have ""level 2"" testing available at the time of the call. At this point not sure if the issue is permanently resolved. We do have connectivity today we'll see if it is maintained.",4
330679,05-FEB-12,08-JAN-12,Tshering,,en,174.88.152.195,jschier@sympatico.ca,14531810,000000122412299,2,2,,2
330680,05-FEB-12,04-FEB-12,Natalia,,fr,65.93.157.132,yanmillette93@sympatico.ca,14861706,000000123059369,1,1,Donner les bonnes information et faire sa jobe !,2
330681,05-FEB-12,04-FEB-12,Adel,,fr,65.93.157.132,yanmillette93@sympatico.ca,14861708,000000123051410,1,1,peut-etre est-ce a lui de faire la jobe ?,2
330682,05-FEB-12,30-JAN-12,Lohith,,en,70.27.64.92,bcowan@bell.net,14789482,000000122923431,3,1,I filled this out once but I lost it in my system.  I recently paid $49.95 for a one time modem rentl fee whic was supposed to make my system faster.  It did not.  May I please cancel this service and just pay for the one month rental.  I have spoke with a person twice that stated that my system was faster but it is not.,2
330683,05-FEB-12,18-JAN-12,Adalberto,,en,67.68.199.165,kennedymj@sympatico.ca,14653958,000000122666789,3,1,When you say that you are going to call back please do so,3
330684,05-FEB-12,04-FEB-12,Mario,,en,65.95.131.127,janet.elley@bell.net,14856416,000000123050271,1,1,"Have someone that can speek English.
No noise in background so you could hear him. No laughing would help.
Did not fix any of my problems had to call later in day but I did reach someone in Canada thank goodness. and then they did not fix all of the prpblems.  Had to call again.",3
330685,05-FEB-12,15-JAN-12,Rodolfo,,en,74.15.112.94,la.la@sympatico.ca,14616258,000000122581723,5,5,"There are always room for improvement, but on that day, all my question was answered.",5
330686,05-FEB-12,04-FEB-12,Sudhakar,,en,174.95.127.25,psannis@sympatico.ca,14859533,000000123064952,5,5,,5
330687,05-FEB-12,04-FEB-12,Mukesh,,en,76.67.9.133,jem8@sympatico.ca,14856586,000000123064810,4,5,Nothing that related to this particular issue,5
330688,05-FEB-12,04-FEB-12,Rifa,,fr,70.48.188.162,marc7272@bell.net,14858086,000000123053228,4,2,cancel total des augmentation,2
330689,05-FEB-12,04-FEB-12,Lohith,,en,65.95.5.164,lindacurtis@sympatico.ca,14857654,000000123065402,4,4,nothing,5
330690,05-FEB-12,03-FEB-12,Dhanasekar,,en,76.67.106.121,robison53@bell.net,14849696,000000123035386,5,5,,5
330691,05-FEB-12,03-FEB-12,Suresh,,en,76.67.6.5,fedakj@sympatico.ca,14843106,000000123030369,4,3,"When contacting Bell, one must be prepared for staying on line for a while. Why not allow transfer of call one section to another. On line chat could not resolve the issue, and could not transfer to another section. Had to call. This is an extra waste of time as one must wait again in line.",4
330692,05-FEB-12,31-JAN-12,Duncan,,en,70.55.13.102,rose_corbiere@sympatico.ca,14808846,000000122963821,1,4,The emmployee who assisted me was very professional.,5
330693,05-FEB-12,03-FEB-12,Geni,,en,76.67.6.5,fedakj@sympatico.ca,14843104,000000123030666,5,4,"The only concern I have is- no contract or legal information was given or directed to the source for cotract info.
Bell must do better to present any and all infoamtion at one time while contracting for service. ",5
330694,04-FEB-12,28-JAN-12,Ajay,,en,69.157.119.28,amatthew5@sympatico.ca,14770968,000000122889352,4,4,,4
330695,04-FEB-12,01-FEB-12,Casey,,fr,174.93.163.47,pgravel02@sympatico.ca,14821982,000000122985177,5,5,,5
331187,05-FEB-12,04-FEB-12,Dilip,,en,70.54.148.118,it.rusic@sympatico.ca,14856278,000000123065314,1,1,every thing could have been better. the customer service and bell's over all service. ,1
331188,05-FEB-12,04-FEB-12,Cristobal,,en,65.93.168.135,lw@sympatico.ca,14857904,000000123065778,5,5,,5
331189,05-FEB-12,04-FEB-12,Yaseen,,en,76.71.59.239,epoletto@sympatico.ca,14855142,000000123061364,5,5,I like to see the person I am talking with.  Yaseen was extremely professional and pleasant.  I want to see this person.,5
331190,06-FEB-12,05-FEB-12,Ravi,,en,69.158.40.91,gracechen@sympatico.ca,14864636,000000123076257,4,5,,4
331191,06-FEB-12,03-FEB-12,Houssem,,fr,184.148.172.220,diane348@sympatico.ca,14842332,000000123047938,5,5,Tout était grandement acceptable . Employé poli et avenant ,5
331192,06-FEB-12,05-FEB-12,Zohra,,en,184.148.224.97,sispas@bell.net,14868406,000000123072818,4,4,,5
331193,06-FEB-12,05-FEB-12,Dinesh,,en,70.27.120.36,othello1@bell.net,14867304,000000123074843,1,1,fixed the problem,2
331194,06-FEB-12,05-FEB-12,Elmer,,en,174.95.25.52,eamclean@sympatico.ca,14864000,000000123075580,4,4,"The Tech ""Elmer"" was one of the best experiences for Sympatico technical support that I have had and wish more of the 'techs' were as thorghtful as he demonstrated.  He is one of the best. E.McLean
 ",5
331195,06-FEB-12,05-FEB-12,Padala,,en,174.95.48.146,ck.cheong@sympatico.ca,14863376,000000123074720,4,4,,4
331196,06-FEB-12,05-FEB-12,Ricardo,,en,174.95.58.88,mcaldwell@sympatico.ca,14866718,000000123079454,5,4,read my mind (just kidding),5
331197,06-FEB-12,05-FEB-12,Kevin,,en,74.12.173.202,charli2@sympatico.ca,14863284,000000123074480,5,5,"I cannot think of anything.  Kevin was polige, patient, and very knowledgable.",5
331198,06-FEB-12,03-FEB-12,Serina,,en,64.231.167.219,rpcadotte@sympatico.ca,14849904,000000123048995,5,5," The help was very good and complete 
I hope that if I have trouble in the future I get these results  THANKS",5
331199,06-FEB-12,05-FEB-12,Martin,,en,70.26.188.28,longhaulbri@bell.net,14866232,000000123067829,5,5,,5
331200,06-FEB-12,31-JAN-12,Stephen,,en,184.151.127.128,larobertson@sympatico.ca,14805385,000000122968404,2,1,replace the modem as originally requested,2
331201,06-FEB-12,03-FEB-12,Eliena,,en,69.157.125.62,lordsamson@sympatico.ca,14846582,000000123042876,5,5,,4
331202,06-FEB-12,03-FEB-12,Thomas,,en,174.92.122.146,sonyatb@bell.net,14850738,000000123032919,4,3,"I originally spoke w/ a female in Home Phone. She listened to my situation and then transferred me to Internet Retention. He could not process my credit. Which is the reason I called Home Phone in the first place (for jack install credit). He was able to resolve that issue for me and get a credit. He also did help with changing my plan to a most cost effective one. I still am unsure if I got the credit for the service issues I had experienced all of December, or the $5.00 credit for being charged for the 40g add on that I was also told was free. I had explained that all to the previous girl, but she didn't want to help it seemed. By the time I spoke with Thomas, I had been on the phone over 40 minutes. Thomas did handle the call quite well and resolved the issue that I was pissed off about. But I shouldn't have had to call in the first place. I was promised that the jack would have been comped back in December. But of course, Bell agents don't do their job, or say things and don't follow through. I'd love a call back from a manager or someone who could discuss all the ridiculous issues I have experienced since moving my service. Bell has dropped the ball far too many times!",3
331203,06-FEB-12,05-FEB-12,Nizar,,fr,76.67.189.102,izabeaudoin@bell.net,14865020,000000123077095,5,5,,4
331204,06-FEB-12,01-FEB-12,Vaishnavy,,en,174.91.11.10,durrant_1@sympatico.ca,14815184,000000122973451,1,1,Have someone who understand what they are doing.,4
331205,07-FEB-12,05-FEB-12,Claudia,,en,74.12.120.110,a.saedi@sympatico.ca,14862064,000000123070901,4,2,,4
331206,07-FEB-12,02-FEB-12,Gopi,,en,70.26.52.83,trishialicious@sympatico.ca,14838284,000000123017094,5,4,"I think overall the price we pay for what we get from bell is not worth it. I am not the only one who feels this way. I as well as others I know are constantly on the phone because a great deal of time there are issues with the internet. I think in this day and time with all the competition out there all of the major providers should do a better job with their systems as people have other choices and will leave. I am at the point where I am ready to go. For what I pay for and what I get the service is really not worth it for me. I would gladly pay more provided the service was there. It's a pain to have to spend on average 40 minutes on the phone to fix the same issue almost each month. I use my cell phone 90% of the time for everything and that cost me less than $30 a month and it is far more reliable than bell and they are a much smaller company. 
As for the tech support recently the rep from India, Gopi was excellent and a great asset to the company perhaps you should pay him some more since labour is probably so cheap you should try to make sure he doesn't leave.",1
331207,07-FEB-12,03-FEB-12,Chekib,,fr,70.30.233.226,danibelle@sympatico.ca,14841856,000000123040002,1,1,,2
331208,07-FEB-12,05-FEB-12,Julio,,en,70.27.171.62,d.yule@sympatico.ca,14863520,000000123069250,5,5,"IF THIS FROM BELL WINDOWS LIVE 
IF THIS WAS BECAUSE I DID NOT HAVE
THE GMAIL CONNECTION I DID NOT KNOW I NEEDED THIS, NO ONE LET ME
KNOW THIS, I WOULD HAVE LOOKED AFTER THIS SOONER, I HAVE TRIED FOR QUITE A LONG TIME WORKING ON 
THIS. THERE WAS NO ONE TO CONTACT. AND I WAS TO TIRED TO GO ON LINE WITH YOUR OPERATORS, 
I ALSO AM VERY SORRY FOR THIS 
ONE OF THE PROBLEMS IS THE LACK OF KNOWLEDGE AND TRAINING, I AM
WORKING ON HOPEFULLY TO TAKE THIS TRAINING SO I CAN ALSO BE OF HELP TO OTHER PEOPLE THAT ALSO HAVE THIS PROBLEM. 
THANK YOU AGAIN IT IS VERY MUCH APPRECIATED, AS I FINALLY HAVE THIS WORKING.
DONNA YULE ",5
331209,07-FEB-12,04-FEB-12,Salvador,,en,184.145.22.113,mkampman@sympatico.ca,14858688,000000123055785,5,5,Nothing comes to mind.,5
331210,07-FEB-12,06-FEB-12,Jay,,en,70.31.155.104,ronell1@sympatico.ca,14877382,000000123083136,5,5,"Given me a call before my contract finished, so that I could have renewed it earlier.",5
331211,07-FEB-12,06-FEB-12,Vaishnavy,,en,174.93.8.249,c.beyior@bell.net,14870774,000000123081613,4,4,vaishnavy- I say thank you for block live messenger bell.ca,5
331212,07-FEB-12,06-FEB-12,Brenda,,en,70.49.236.47,mb.morrison@sympatico.ca,14875586,000000123096027,5,5,,5
331213,07-FEB-12,04-FEB-12,Douglas,,en,76.69.4.154,gpurmal@sympatico.ca,14855814,000000123052989,4,4,The original promotion should have been recorded properly on my file. Perhaps simplifying the forms that agents need to complete when recruiting new customers would minimize frustrations.,3
331214,07-FEB-12,06-FEB-12,Walter,,fr,67.68.140.237,m.premont@sympatico.ca,14875198,000000123084729,5,5,,5
331215,07-FEB-12,06-FEB-12,P Senthil,,en,70.50.32.95,dr.wendy.richardson@sympatico.ca,14871974,000000123081128,5,5,,5
331216,07-FEB-12,06-FEB-12,Ingrid,,en,184.145.12.188,regv@sympatico.ca,14877100,000000123084984,5,5,Nothing it was perfect,5
331709,07-FEB-12,06-FEB-12,Med Waheb,,fr,76.64.24.146,raymond.forest@bell.net,14877030,000000123096676,2,2,"La personne m'a dit que j'avais un problème de distance trop grande entre mon ordinateur secondaire et mon routeur, qui est situé au sous-sol avec l'ordinateur principal. Par la suite elle disait que j'avais uin problème avec mon ordinateur secondaire. Un peu confus comme réponse!
Elle m'indique également que j'avais le routeur le plus performant soit le modèle 487 de Bell. Les vitesses sur le mien étant de 225 et .646 en aval et en amont. Ce n'est pas ce que j'appelle de la haute performanc comparé à la compétition!",3
331710,07-FEB-12,02-FEB-12,Snehalatha,,en,70.24.77.178,willeh@bell.net,14838720,000000123010403,4,4,,5
331711,07-FEB-12,06-FEB-12,Melinda,,en,70.27.40.88,richardwigfield@sympatico.ca,14877178,000000123094607,5,4,"After initial conversation,I waited on the line too long for the person to return, which he never did,and suddenly I was on a different line talking to Malinda who did a great job even though I had to over by giving my name and address again.  ",4
331712,07-FEB-12,06-FEB-12,Quintin,,en,174.91.134.17,mikeguest@sympatico.ca,14875844,000000123085350,3,2,The technical person was supposeed to call me back Monday at 3:00 PM and she didnt. I still havent heard from her!,3
331713,07-FEB-12,06-FEB-12,Stephanie,,en,70.51.116.192,lakshman25@sympatico.ca,14874700,000000123091460,5,4,Done evrething what I need. Also personnly I like Bell Canada,5
331714,07-FEB-12,06-FEB-12,Jeff,,en,66.203.188.169,rjdlca@sympatico.ca,14877220,000000123093423,4,4,,3
331715,07-FEB-12,06-FEB-12,Alun,,en,174.94.49.230,brianwmarto@bell.net,14870683,000000123091344,5,5,it was fine the call was handle perfectly,5
331716,07-FEB-12,06-FEB-12,Padala,,en,67.71.149.215,chrisandjoe@sympatico.ca,14871118,000000123081169,5,5,,5
331717,07-FEB-12,18-JAN-12,Roxanne,,en,206.47.249.246,rconnolly@sympatico.ca,14657530,000000122652665,5,5,all my needs were addressed  ,5
331718,07-FEB-12,26-JAN-12,Vikram Aditya,,en,174.89.43.166,fdh.hen@sympatico.ca,14746892,000000122837965,5,5,nothing,5
331719,07-FEB-12,06-FEB-12,Youssef,,fr,174.91.19.176,ghislaine.roger@bell.net,14872786,000000123094324,5,4,Rien de particulier.,5
331720,07-FEB-12,06-FEB-12,Arun,,en,70.53.208.67,teresa.carnuccio@sympatico.ca,14878390,000000123083255,5,5,"yes monday feb. 6 - 2012 i called for help,  BUT   IT  WAS   AT   THE   3RD   CALL  THAT  I  CAUGHT  SOMEONE WILLING  TO  HELP ME.

THE   FIRST  TWO  THAT  ANSWERED,  WE  NOT  WILLING   TO  HELP  ME,  SO  I HANGED  UP ON THEM.

THE  3RD PERSON,  I FELT RIGHT AWAY,  THAT  HE  WAS THE ONE TO HELP ME  AND THAT  HE  KNEW  WHAT HE WAS DOING.

YOU  SHOULD HAVE PEOPLE WORKING FOR YOU THAT  LOVE AND CARE TO HELP,  NOT  JUST BE  THERE TO GET PAID.

IF SOMEONE DOESN'T LOVE WORKING WITH THE PUBLIC,  ARE  VERY  WRONG TO HIRE THEM.   I  KNOW,  FOR  ALL  MY  LIFE FROM THE  AGE OF 12, NOW   62  WORKED WITH THE PUBLIC.

I  LOVED HELPING PEOPLE  AND TO GO OFF MY WAY WHEN I WAS ABLE,  IN  ORDER  TO HELP SOMEONE.   OF  COURSE, WITHOUT BRAKING   COMPANY'S  REGULATIONS.

I'M  SORRY,   BUT  MOST OF THE TIME I NEED  HELP,   3  OUT  OF 5,  ARE NOT WILLING   TO  HELP  THE WAY THEY SHOULD.

YOU  SHOULD  REALLY  BE  CAREFULL  WHO YOU HIRE,  IF  YOU WANT TO KEEP YOUR CLIENTS.

I WAS TOLD AT AN EARLY AGO,  "" THAT   IT'S   THANKS   TO   THE  CLIENTS,  THAT   I  HAD   A JOB "".

WORKED IN STORES,  20  YRS.  IN BANKING AND  20  YRS.  DID  REAL  ESTATE.

THANK YOU.",3
331721,07-FEB-12,28-JAN-12,Mariama,,en,70.54.35.112,lajoie-7@sympatico.ca,14775670,000000122895453,4,4,all is done okay,5
331722,07-FEB-12,01-FEB-12,Joseph,,en,70.127.190.32,anneb58@sympatico.ca,14812236,000000122992619,5,5,,5
331723,07-FEB-12,06-FEB-12,Arun,,en,64.231.163.124,drfenn@sympatico.ca,14872000,000000123082235,3,5,"fix it faster.
Techician needed to call in manager.
Good that the service call is not a bill I will have to pay",3
331724,07-FEB-12,06-FEB-12,Salvador,,en,206.172.191.126,doreenmik@sympatico.ca,14871920,000000123084487,5,1,"Given me a free line for my dial up internet, would cost as much as for hi speed satelite so I guess I will go that route.",1
331725,07-FEB-12,06-FEB-12,April,,en,70.49.44.102,anitatan@sympatico.ca,14870048,000000123090625,5,5,"Business Department should respond faster.
",5
331726,07-FEB-12,06-FEB-12,Rohit,,en,174.94.35.76,skmacdonnell@sympatico.ca,14877946,000000123095859,5,5,,5
331727,07-FEB-12,05-FEB-12,Cindy,,en,174.89.18.17,eunice.madden@sympatico.ca,14864194,000000123071770,1,1,Fix the problem.,2
331728,07-FEB-12,23-JAN-12,Christine,,en,184.144.55.130,mpvanroosendaal@sympatico.ca,14711246,000000122765654,4,,"The tech who was dispatched on Feb 4 never came to my house or called to tell me the problem had been fixed. Instead I waited all day and had to call to find out he had closed the report. I did call in to find out when the tech was comiing that I learned the report had been closed. The person I was talking to was supposed to call me with a follow up which never happened. However the tech who came Feb 7 couldn't find a problem. Although he hadn't done this type of work in several months.
In fact he never felt there ever was a problem. I Never called with a complaint in the first place. Next time I probably won't bother trying to get a problem fixed that Bell tells me I have I will wait until I discover I have one.",4
331729,07-FEB-12,06-FEB-12,Gopi Rathinam,,en,65.95.154.211,jhpluister@bell.net,14873910,000000123092416,5,5,"Rolando at the call center was very helpful and very polite and curteous.
His English was excellent--I even taught him some Dutch.!!!",5
331730,07-FEB-12,03-FEB-12,Pierre,,en,70.26.187.100,s.gareffa@sympatico.ca,14850002,000000123025128,2,1,No matter how many times I call to complain and the promises from your reps I still am having problems with the internet.IIT IS EXTREMELY SLOW!!!!!,1
331731,07-FEB-12,06-FEB-12,Jose,,en,174.94.46.228,yheidstra@sympatico.ca,14879102,000000123096142,5,5,Nothing,5
331732,07-FEB-12,06-FEB-12,Rym,,fr,70.52.96.49,clermontferland@sympatico.ca,14871270,000000123089448,5,4,,5
331733,07-FEB-12,06-FEB-12,Chantal,,en,76.68.127.161,patm.chan@sympatico.ca,14876532,000000123089891,5,5,wonderful service,5
331734,07-FEB-12,06-FEB-12,Budala,,en,65.93.71.13,jbooker@sympatico.ca,14873678,000000123097365,5,5,,5
331735,07-FEB-12,06-FEB-12,Dinesh,,en,70.50.128.216,joani.adams@sympatico.ca,14874012,000000123081239,5,4,,4
331736,07-FEB-12,06-FEB-12,Cristian,,en,70.26.50.132,bruce.drysdale@sympatico.ca,14870710,000000123094717,4,3,Service by a Canadian!,4
331737,07-FEB-12,02-FEB-12,Joyce,,en,74.15.34.34,banditcooper@sympatico.ca,14827004,000000123019509,5,5,Nil,5
331738,07-FEB-12,04-FEB-12,Hector,,en,70.48.243.124,ronic@sympatico.ca,14860022,000000123066049,4,4,,3
331739,07-FEB-12,02-FEB-12,Joyce,,en,74.15.34.34,banditcooper@sympatico.ca,14827006,000000123019148,5,5,It was so nice to actually speak to someone who spoke english and I could understand.  This is one area Bell needs to improve.,5
331740,07-FEB-12,06-FEB-12,Asma,,fr,67.68.56.112,rominet@bell.net,14877364,000000123091431,4,4,,4
331741,07-FEB-12,06-FEB-12,Kay,,en,70.50.131.153,georgebridges@sympatico.ca,14872720,000000123086419,4,4,,4
330183,03-FEB-12,02-FEB-12,Ahmed,,en,65.95.48.122,philandannette@sympatico.ca,14835754,000000123008395,3,4,You could have resolved this problem the first time that I called so that I would not have lost my internet unnecessarily,3
330184,03-FEB-12,02-FEB-12,Atoiya,,en,174.94.31.104,rsouthern@sympatico.ca,14836686,000000123002389,4,4,If things had been done poperly in the first place the call would not have been necessary.,4
330185,03-FEB-12,02-FEB-12,Mohd,,en,174.89.102.177,sksl@sympatico.ca,14837298,000000123016297,4,5,n/a,3
330186,04-FEB-12,26-JAN-12,Alaaeddine,,fr,70.55.98.82,alcha60@sympatico.ca,14743300,000000122858559,4,1,J'ai un virus qui a rentré dans mon ordinateur. Le technitien n'a pas réglé mon problème. J'ai un anti-virus avec Bell. Il faut que l'anti-virus soit plus efficace. Merci,5
330187,04-FEB-12,03-FEB-12,Timothy,,en,65.95.128.29,schwartz.h@sympatico.ca,14850244,000000123032159,5,5,"reduce monthly phone bill more...
",5
330188,04-FEB-12,03-FEB-12,Shiann,,en,70.27.84.236,roycooke@sympatico.ca,14849900,000000123042332,1,1,"Let me talk to a canadian who I can understsnd I called to get my Bell acount fixed 888-280-6066 It has been given to my Friend and I still get the bill . Sherry has talked to Bell three times and finally she asked me to call .
I was on the phone 7 times and 3 in and out 4 times various lengths 11.07 & 18.23 & 14.08 & 23.56 I finally got a nice FRENCH LADY who spoke English and she told me the Business Office was now closed . She did and another great lady helped me get my Internet changed . I will try again Monday but expect the same thing will happen again .This is a poor way to keep a customer happy .
 My Home Number is 613-827-2011 .
 Bell of shore talk too low and I can not understand them . Thanks for asking .. Roy Cooke",
330189,04-FEB-12,03-FEB-12,Linda,,en,74.12.187.36,dcjohnson17@sympatico.ca,14842094,000000123026739,5,4,"My account has been messed-up since I moved here in Aug.2011--hopefully we've got it solved, now!",3
330190,04-FEB-12,03-FEB-12,Andrew,,en,174.89.195.16,mlarush@sympatico.ca,14847834,000000123041774,5,4,absolutely nothing...everything was what I needed and asked for.  Thank you,5
330191,04-FEB-12,02-FEB-12,Nemri,,fr,67.68.144.56,tournevis2@sympatico.ca,14838238,000000123006376,4,3,je trouve le prix de mon internet trop élevé je regarde ailleurs,3
330192,04-FEB-12,03-FEB-12,Saber,,en,65.94.122.26,rlafontaine@bell.net,14849572,000000123044260,4,5,answer the call a little quicker.,4
330193,04-FEB-12,03-FEB-12,Geni,,en,50.128.223.5,the_dolans@sympatico.ca,14851332,000000123042787,5,5,,5
330194,04-FEB-12,03-FEB-12,Zee,,en,174.95.139.30,pj_marshall_8@sympatico.ca,14848954,000000123041604,1,1,I was transferred to a supervisor and the call was disconnected on your end....no reply back,1
330195,04-FEB-12,03-FEB-12,Aymen,,fr,70.30.202.199,jbentkowski@sympatico.ca,14844780,000000123031306,3,2,,4
330196,04-FEB-12,03-FEB-12,Dinesh,,en,65.93.103.149,rfink@sympatico.ca,14849454,000000123029482,5,4,I had a very competent and helpful customer service person.  Nothing more could have been done.,5
330197,04-FEB-12,03-FEB-12,Haricharan,,en,50.100.150.100,bbrousseau@sympatico.ca,14840284,000000123043916,4,4,,4
330198,04-FEB-12,03-FEB-12,Nicholas,,fr,184.144.219.105,chantal.richard@sympatico.ca,14841166,000000123042602,5,5,"Le technicien était très très gentil et connaissait vraiment votre système et vos produit, Bravo",5
330199,04-FEB-12,03-FEB-12,Marc-Andre,,en,70.29.13.64,wjgregg@sympatico.ca,14852068,000000123049068,5,5,Nothing - everything was done expertly.,5
330200,04-FEB-12,03-FEB-12,Ibtissem,,fr,70.51.203.123,francois.millaire@sympatico.ca,14843282,000000123048669,5,5,,5
330201,04-FEB-12,01-FEB-12,Sajid,,en,74.14.64.32,mark167@sympatico.ca,14820216,000000122978909,4,3,,4
330202,04-FEB-12,03-FEB-12,Josh,,en,174.92.88.56,alex.binkley@sympatico.ca,14839594,000000123041590,5,5,"Josh not only got my security feature added to my new laptop, he answered questions while we waited about Windows 7 so I now understand why it works more slowly than XP. ",5
330203,04-FEB-12,03-FEB-12,Wissem,,fr,70.53.178.73,bellemare.luc@sympatico.ca,14840342,000000123046099,2,2, de donner de l'information sur IPad pour s'incroniser une adresse courriel ,2
330204,04-FEB-12,03-FEB-12,Kaustabh,,en,174.92.84.147,eileen.overend@sympatico.ca,14842788,000000123033087,5,5,"The technician was good and solved the issue. However, it turned out that the problem was with the server line - and the technician was a little bit less than forthcoming about where the fault lay..... Bell needs to acknowledge when the problem is its own - and not with the customer. ",4
330205,04-FEB-12,03-FEB-12,Marcus,,en,70.48.250.20,kathleenhartwick@sympatico.ca,14845680,000000123029288,5,5,,4
330206,04-FEB-12,03-FEB-12,Michelle,,en,184.151.63.131,batedphillips@sympatico.ca,14840256,000000123029407,3,2,"The rep tried to assist in every way that she could. She provided excellent customer service.     HOWEVER, I AM VERY DISSATISFIED WITH BELL AS MY INTERNET PROVIDER!!!!! I AM BEING TOLD THAT BELL CANNOT PROVIDE ME WITH AN INTERNET pkg to suit my needs, however Rogers and Cogeco both offer better pkgs, with more GB per month. Why doesn't Bell offer more competitive pkgs?  So here I am paying $125 every month and now that cost is going up another $20??  It is absolutely ridiculous. And to be told there is no solution??????  What poor business practice!  I AM VERY DISSATISFIED WITH BELL. 
",1
330207,04-FEB-12,03-FEB-12,Vijay,,en,65.92.0.47,judith.katz072@sympatico.ca,14845496,000000123046695,5,5,,5
330208,04-FEB-12,03-FEB-12,Marga,,en,69.159.12.223,marielannigan@sympatico.ca,14847102,000000123029265,4,4,"Not charge for the modem in the first place.
I think I already paid for the modem with all the monthly payments for the rental of the modem.",3
330209,04-FEB-12,03-FEB-12,Ali,,en,67.68.208.14,panz1@sympatico.ca,14848544,000000123040716,5,5,"The last gentleman, Ali, was quick...it looked like he knew what he was doing without hesitation.  it was nice to have something fixed quickly...thank you Ali..but all in all, the bell service is very good...",5
330210,04-FEB-12,02-FEB-12,Imed,,fr,50.100.108.201,mrob2@bell.net,14834892,000000123018475,3,4,,3
330211,04-FEB-12,02-FEB-12,Melissa,,en,76.65.61.67,family.pedakis@sympatico.ca,14829756,000000122999672,5,5,,4
330212,04-FEB-12,02-FEB-12,Mohamed Taher,,fr,70.30.150.86,claudetalbot@bell.net,14828224,000000123021367,4,5,,5
330213,04-FEB-12,03-FEB-12,Naoufel,,fr,174.92.218.221,leroux.s@sympatico.ca,14846334,000000123040754,5,5,"Le problème provenait du bloc d'alimentation du routeur. J'ai reçu ce matin un nouveau bloc par Purolator. Bravo! Votre agent a bien compris que j'avais besoin de l'Internet pour mon travail. Cependant, ces blocs ne pourraient-ils pas être disponibles dans vos boutiques Bell? Nous en avons une tout près de chez nous.",5
330214,04-FEB-12,03-FEB-12,Nora,,en,204.101.237.196,kraftis@bell.net,14846032,000000123031582,5,5,,5
330215,06-FEB-12,05-FEB-12,Helenpearl,,en,70.27.63.94,dking_59@sympatico.ca,14863844,000000123069469,2,3,Identified my problem based on the information and issue I provided rather than chase an issue of my equipment not being per the paperwork that was on your file. ,3
330696,04-FEB-12,03-FEB-12,Nejib,,fr,76.71.177.13,dsavoie2@sympatico.ca,14842588,000000123032982,5,2,Offrir le forfait résidentiel aux abonnés déjà existants pas seulement aux nouveaux,5
330697,04-FEB-12,30-JAN-12,Wissem,,fr,174.88.254.121,mperigny@sympatico.ca,14795140,000000122932067,3,3,le conseiller a dit qu'il enverrait un tech mais a mal remplis la demande  ce qui fait que le tech ne connaissait pas vraiment le probleme  j'ai dit au tech que c'était le modem qui était defect  il a changé le modem et tout fonctionne bien maintenant   VOS CONSEILLERS TECHNIQUES NE SONT PAS COMPETENTS   ILS DEVRAIENT AVOIR UNE MEILLEURE FORMATION,3
330698,04-FEB-12,03-FEB-12,Sofien,,fr,24.203.227.162,mario.thauvette@sympatico.ca,14847136,000000123044760,5,5,Rien,5
330699,04-FEB-12,29-JAN-12,Afef,,en,74.14.181.223,r.pereira@sympatico.ca,14786460,000000122912463,5,5,"nothing. after many calls, she is the only one who has been able to help.",
330700,04-FEB-12,03-FEB-12,Alexandre,,en,65.95.190.131,michaelenglish@sympatico.ca,14847630,000000123031462,5,5,"Can't think of anything, ",5
330701,04-FEB-12,03-FEB-12,Med Heni,,fr,76.64.250.151,lapghl@sympatico.ca,14846174,000000123048608,5,5,rien,5
330702,04-FEB-12,03-FEB-12,Leni,,en,70.26.123.205,jharris000@sympatico.ca,14845046,000000123028898,5,5,,5
330703,04-FEB-12,03-FEB-12,Dixitulu,,en,76.67.67.12,atryon@bell.net,14840088,000000123039065,1,3,"The fact that there are two different surveys and reference numbers for a call that  took over 90 minutes to resolve is very telling.  If you are really serious about customer satisfaction, call me and havea pencil and paper on hand and a willingness to improve.  705 969 4318",1
330704,04-FEB-12,03-FEB-12,Abderrahmane,,fr,74.12.244.251,jack3140@sympatico.ca,14844584,000000123037601,5,5,"le 02 fevrier je suis alle sur le chat avec votre technicien  edmond 286963  qui m,a fait perdre mon temps entre 16hre21 et 18hre05 apres avoir pris le controle de mon pc et m,a laisse en plan sans me dire un mot et alors j,ai essaye de telephoner pour le service technique et la non plus je n,ai pas eu d,aide je suis reste en attente pendant une heure et enfin ecoeure j,ai raccroche pour recommencer le lendemain et la c,a a pris 35 minutes a repondre . au moins la ils ont regle mon probleme qui durait depuis 2 semaines . de la les reponses 1et 2  la reponse 4 est pour le service  ",1
330705,04-FEB-12,18-MAR-11,Derik,,en,74.15.22.245,damianospartheniou@bell.net,11441107,000000115846362,3,3,I TRY,4
330706,04-FEB-12,03-FEB-12,Pedro,,en,184.151.115.90,mj.roy@sympatico.ca,14847814,000000123032788,5,3,,4
330707,04-FEB-12,03-FEB-12,Monica,,en,76.65.17.126,elva.lareau@sympatico.ca,14842852,000000123034224,4,4,listen to the people  we want to talk to people   not    emily       not  voice  proof of who i am   i was told twice  that my voice was not me   im tired of pressing  buttons  and repeating my phone number,3
330708,04-FEB-12,03-FEB-12,Ivette,,en,69.157.60.114,barry.moult@sympatico.ca,14840232,000000123033103,5,5,"Nothing.....Ivette was friendly, very professional and patiently helped me with my problem ",5
330709,04-FEB-12,03-FEB-12,Amine,,fr,76.65.76.211,rtchadej@sympatico.ca,14849940,000000123047942,2,1,"autre chose que ""je ne peux rien pour vous, il faut reformater votre ordinateur"". Finalement, je me suis débrouiller seul sans devoir reformater l'ordi....  pas fort..
",4
330710,04-FEB-12,03-FEB-12,Tshering,,en,65.92.191.181,buickbuick2@sympatico.ca,14840770,000000123026438,5,4,,4
330711,04-FEB-12,31-JAN-12,Ghislain,,fr,70.48.78.230,habib.taallah@sympatico.ca,14803224,000000122949301,2,,,2
330712,04-FEB-12,03-FEB-12,Mohamed Ali,,fr,70.30.202.199,jbentkowski@sympatico.ca,14844782,000000123046863,4,4,,4
330713,04-FEB-12,03-FEB-12,Carlos,,en,76.69.137.174,rcdmdas@sympatico.ca,14849326,000000123030229,5,5,,5
330714,04-FEB-12,01-FEB-12,Colleen,,en,184.148.178.76,sharon.michaud@sympatico.ca,14823676,000000122993240,5,4,,4
330715,04-FEB-12,31-JAN-12,Gaudenz,,en,70.31.125.220,bgoheen@sympatico.ca,14799889,000000122962933,3,3,,4
330716,04-FEB-12,03-FEB-12,Brahim,,fr,70.30.217.116,roma32@sympatico.ca,14849770,000000123040715,1,1,Service de marde,1
330717,04-FEB-12,31-JAN-12,Yves,,fr,76.69.111.80,dnysda@sympatico.ca,14801718,000000122949226,5,5,"&#359;out a été parfait",5
330718,04-FEB-12,30-JAN-12,Mariem,,fr,76.66.193.149,jackbois@sympatico.ca,14792638,000000122920199,3,3,"le but de mon appel était de dire que je paie trop cher pour l'internet, et on change pour fibe 7.0 mais en réalité je n'ai que du 6.3. je suis fatigué d'avoir des augmentations de coût pratiquement à tous les mois et que la location du modem est passée de $2. à 4.95 par mois en peu de temps.il serait souhaitable qu'à l'avenir votre facturation reste stable et le plus bas possible. je suis encore convaincu que je paie trop cher pour votre service.",3
330719,04-FEB-12,31-JAN-12,Arcadius,,en,70.24.149.235,brome@sympatico.ca,14800200,000000122961362,4,3,"Dear Sir/Madam
I was satisfied at the time when the problem was resolved.  I am having problems forwarding my e-mails. 
Why do I have a prompt about bell cookies and Microsoft will be contacting me.  
This has been going on for weeks. Please help.
Thank you.",4
330720,04-FEB-12,03-FEB-12,Salwa,,fr,184.145.177.34,daniru1@sympatico.ca,14841908,000000123037340,5,5,,5
330721,04-FEB-12,03-FEB-12,Sana,,en,174.88.176.247,plaios@sympatico.ca,14848974,000000123030329,2,3,"give existing customers the same or better deal than new customers 
seriously thinking of changing providers for thes reason....",1
330722,04-FEB-12,22-JAN-12,Khan,,en,184.146.131.152,mcilwaine@sympatico.ca,14702326,000000122742600,5,4,"In this particular case, the Bell rep was amazing.",5
330723,04-FEB-12,01-FEB-12,Tathiana,,en,174.95.207.132,lorettaroll@sympatico.ca,14819564,000000122990863,5,5,Proactive notice that there was a problem in my neighbourhood that was causing the problem.,3
330724,04-FEB-12,03-FEB-12,Amel,,fr,184.144.240.15,servicecplante@sympatico.ca,14850380,000000123041091,1,2,"J' ai téléphoné parce que le coût du service a augmenté et que je devais avoir le service a l'ancien prix pour un an minimum d'une année donc mon n'appel n'a rien réglé 
car le prix va rester au même montant malgré l'entente que j'avais avec vous, car la seul raison qui me faisais rester avec bell c'était le prix maintenant je vais suivre ma première idée que j'avais lorsque vous m'avez proposé ce prix et faire affaire avec votre compétiteur",2
330725,04-FEB-12,03-FEB-12,Venkatesh,,en,70.40.154.138,harry.daye021@sympatico.ca,14844076,000000123027695,5,5,,4
330726,04-FEB-12,03-FEB-12,Alonia,,en,174.92.34.182,bgowans@sympatico.ca,14840424,000000123027956,5,5,Nothing. The agent was very helpful and patient. ,5
330727,05-FEB-12,03-FEB-12,Cody,,en,70.26.159.196,leocalderone@sympatico.ca,14846324,000000123038327,4,4,,4
330728,05-FEB-12,23-DEC-11,Mohammed,,en,174.93.114.84,shawn.robert.harvey@bell.net,14335530,000000122081147,3,4,,4
330729,05-FEB-12,03-FEB-12,Herbert,,en,70.27.77.123,safety41@sympatico.ca,14850052,000000123047822,4,4,,4
330730,04-FEB-12,02-FEB-12,Bernard,,en,74.12.42.85,pherron1@sympatico.ca,14835752,000000123019663,4,4,,4
330731,04-FEB-12,31-JAN-12,Melissa,,en,65.95.105.67,tmks@sympatico.ca,14810336,000000122948219,5,5,It was perfect,5
331217,06-FEB-12,05-FEB-12,Nebgha,,fr,184.145.254.14,shawchow@sympatico.ca,14868344,000000123068691,3,3,"Je ne sais pas si le problème va être réglé, je vais attendre mon produit par la poste.",4
331218,06-FEB-12,05-FEB-12,Bobbie-Jo,,en,184.147.131.152,tedamanda@sympatico.ca,14868796,000000123075927,5,5,offer me a better discount,4
331219,06-FEB-12,04-FEB-12,Kanchumarthi,,en,174.95.181.38,mary-be@sympatico.ca,14858244,000000123054481,5,5,"The young man who answered my call was very polite and helpful but I had a hard time understnding him because of his accent. The young man,Steve,who came to the house was very efficient and solved our problem.  He also connected our lap top to the internet which we appreciated.  A job well done.",5
331220,06-FEB-12,05-FEB-12,Mohamed Abdelkader,,fr,76.69.111.229,mudebi@sympatico.ca,14867074,000000123074085,5,5,,5
331221,06-FEB-12,05-FEB-12,Aswathy,,en,206.47.78.150,rdatt@bell.net,14867780,000000123068909,4,4,I find the use of support staff with strong accents a problem and have to ask them to repeat many parts of the conversation,4
331222,06-FEB-12,03-FEB-12,Cathy,,en,70.50.129.215,marysueandsteve@sympatico.ca,14847314,000000123038057,5,5,"The representative was very undestanding,since the first person I spoke with had just cut me off and I was very frustrated.She handled the situation perfectly!",5
331223,06-FEB-12,05-FEB-12,Rahma,,fr,174.94.111.85,rejean.fleury@sympatico.ca,14867788,000000123070557,5,5,,5
331224,06-FEB-12,28-JAN-12,Katie,,en,174.92.82.46,kkclarke@sympatico.ca,14775546,000000122895686,4,5,Notify us customers of specials that are available to us.,3
331225,06-FEB-12,05-FEB-12,Salvador,,en,76.69.25.102,kgmh@sympatico.ca,14865808,000000123079366,5,4,Nothing,5
331226,06-FEB-12,04-FEB-12,Karen,,en,64.228.159.15,betty.flower@sympatico.ca,14853392,000000123056633,4,4,It wa not quite completed,4
331227,06-FEB-12,05-FEB-12,Erick,,en,70.26.14.158,daria.carriere@sympatico.ca,14863612,000000123075651,4,4,"I have an intermittent problem with my ""DSL"" light not coming on (as a result, no internet service).  A tech has been dispatched to come today between 8:00 a.m. and noon. At this point I ""believe"" I will ""definitely"" recommend Bell, as stated below.",5
331228,06-FEB-12,04-FEB-12,Douglas,,en,216.171.103.30,fahmed@sympatico.ca,14855254,000000123054913,4,4,"My first contact was not with Douglas. The first contact representative did not provide any solution untill I asked for transfer to cancellation department. Douglas in Cancellation department try to resolve the issue when he saw that the customer is breaking away. I have also experienced it before that your customer service does not provide any soultion untill the customer get frustrated and decide to break away. I have been Bell's customer for last 13 years but Bell does not value the loyalty. Their attitude softens only after pushing their customer to the extreme. The only improvement you need is to maintain you nice traetment from begining till the end.

Best Regards

Farooq",3
331229,06-FEB-12,05-FEB-12,Walid,,fr,174.89.90.111,routhier.martin@sympatico.ca,14868016,000000123071721,5,4,,5
331230,06-FEB-12,05-FEB-12,Med Amine,,fr,174.94.76.53,yvette19@bell.net,14869330,000000123077075,5,5,"Rien. J'ai recu toute l'aide nécessaire pour résoudre mon problème.
Merci",5
331231,06-FEB-12,05-FEB-12,Sudheer,,en,69.158.146.95,alivo@sympatico.ca,14862256,000000123079179,3,1,No complaint -  Feb 5th call was unable to solve (the computer would not turn on- but it corrected itself later.  The two calls prior - one by a Gloria this past week and the call prior  maybe 3 weeks prior both - excellent - I can't applaud the technicians enough.   ,5
331232,06-FEB-12,05-FEB-12,Gilberto Jose,,en,74.14.65.99,davidvz@bell.net,14863666,000000123079138,5,5,,5
331233,06-FEB-12,03-FEB-12,Radhika,,en,64.231.119.146,scherermonica@sympatico.ca,14850240,000000123045073,4,4,I did have to call back to speak to more than one person. the last tech support representative was wonderful and explained everything today. I am grateful for his patience since the call took a good hour and he resolved more than one problem and answered ALL of my questions. ,5
331234,06-FEB-12,04-FEB-12,Nidhal,,fr,174.91.233.69,d.ladouceur@sympatico.ca,14854310,000000123055883,5,5,,5
331235,06-FEB-12,05-FEB-12,Edward,,en,64.231.86.80,ebare@sympatico.ca,14864014,000000123079195,4,4,nothing,4
331236,06-FEB-12,31-JAN-12,Oscar Ernesto,,en,207.164.79.28,gbrace@sympatico.ca,14802790,000000122949859,1,1,,1
331237,06-FEB-12,05-FEB-12,Cherif,,fr,174.89.78.123,jegagne@sympatico.ca,14865272,000000123080015,5,4,"rien de plus, le monsieur, courtois, d'une patience incommensurable,(car j'ai des tremblements semblable au parkinson), çà va pas vite mon affaire et il a poursuivi son aide jusqu'au bout, un trésor, gardez-le à votre service... bonne semaine !",5
331238,06-FEB-12,05-FEB-12,Sushil,,en,65.94.58.180,ibukhari@bell.net,14864948,000000123075155,5,5,,5
331239,06-FEB-12,05-FEB-12,Elsy,,en,174.91.71.89,tapvillard@sympatico.ca,14868766,000000123079409,5,5,"Less of a wait time at the beginning. 

Very cordial, even called back to check if all went well, saved us the customer from having to call back in and wait.  Nice.",5
331240,06-FEB-12,05-FEB-12,Hamdi,,fr,70.29.200.74,marc.andree.couture@sympatico.ca,14866478,000000123073813,3,3,,2
331241,06-FEB-12,03-FEB-12,Ali,,en,70.52.157.104,r_cole@sympatico.ca,14849188,000000123033533,5,5,Absolutely nothing! The client rep was excellent! He was so courteous!,5
331242,06-FEB-12,02-FEB-12,Ashwini,,en,70.51.28.88,d.lamond@sympatico.ca,14828500,000000123013754,5,4,,5
331243,06-FEB-12,05-FEB-12,Ajay,,en,69.157.39.78,teresacruz@sympatico.ca,14868802,000000123079881,3,2,,4
331244,06-FEB-12,05-FEB-12,Leila,,fr,65.93.152.10,huguettedeschamps@sympatico.ca,14864908,000000123071518,1,1,"vous auriez du regler le probleme car j'ai deja fait rectifier le probleme par Jamel le 15 dec 2011. Le probleme était que je n'était plus connecté a Internet. Le 5 fevrier quand j'ai téléphoné Mme Lilla a part de prononcer mon nom 10 fois dans la conversation ,elle a fait quelques tentatives pour me dire de communiquer
avec mon marchand ou j'avais acheté l'ordinateur ou que je devais faire venir un technicien. Je lui ai aussi mentionné que Jamel avait reglé le probleme auparavant mais elle m'a répondu que c'était probablement un probleme mineur a ce moment la . Quand je me suis apercue qu'elle ne démordait 
pas de son idée ,alors je l'ai remercié
j'ai terminé la concersation. Je l'ai peut etre exaspéré car je ne suis pas familiere avec les termes d'ordinateur ,
mais je ne l'étais pas plus avec M. Jamel ,mais lui a eu la patience et le respect et l'amabilité de prendre son 
temps et de m'expliquer .Ce matin mon
technicien est venu je lui ai posé la question si Bell aurait pu rectifier mon probleme il m'a répondu Oui.Je suis 
bien décue de ce comportement la. Souvent on se demande comment se fait-il
que tant de client ne sont pas satisfait et que plusieurs clients quittent pour une autre cie. Eh bien voila!  Merci ",2
331245,06-FEB-12,03-FEB-12,Shaun,,en,184.146.109.94,ccframe@sympatico.ca,14841064,000000123036539,4,4,happy with service,4
331742,06-FEB-12,05-FEB-12,Rohit,,en,76.69.9.85,dougandcheryl.leis@sympatico.ca,14863926,000000123077593,5,5,Everything was done very well,5
331743,06-FEB-12,05-FEB-12,Amira,,fr,184.148.216.242,rgillesthouin@sympatico.ca,14867812,000000123073194,5,5,m'offrir un voyage en Tunisie pour remercier en personne votre conseillère.,5
331744,06-FEB-12,31-JAN-12,Anthony,,en,50.100.88.3,sashwell@sympatico.ca,14809192,000000122967995,3,3,I did not get what I asked for.  It does not seem as if the representatives actual listen to all that is said.,3
331745,06-FEB-12,08-JAN-12,Sahali,,fr,67.68.208.103,jenny62@sympatico.ca,14531468,000000122412818,1,1,"Je voulait avoir une facture unique pour  mon tel. de maison et ma station NetGear, et après plusieurs transferts ( 45mn de clavardage au minimum ), on m'a dit que cela ne se faisait pas p.c.q. ma station Netgear avait une limite de 200$; j'ai raccroché, et le lundi matin, j'ai rappelé BELL et une voix québecoise m'a répondu, elle a pris 2 mn pour comprendre ce que je voulait et l'a fait immédiatement.. Elle m'a dit que j'avait eu des informations erronées par la\les préposés au clavardage ",4
331746,06-FEB-12,05-FEB-12,Aidin,,en,184.147.43.7,MarthaMills@sympatico.ca,14861984,000000123077846,4,4,,4
331747,06-FEB-12,04-FEB-12,Ahmed Ramy,,fr,69.156.160.152,carole.courtemanche@sympatico.ca,14853796,000000123051834,4,4,"Offrez plus d'heures d'accès à un représentant (soir et fin de semaine), service automatisé Emilie est frustrant, long",2
331748,06-FEB-12,02-FEB-12,Carlos,,en,76.71.29.199,wingspan@sympatico.ca,14838748,000000123020979,5,5,,5
331749,06-FEB-12,05-FEB-12,Sajid,,en,70.54.6.57,kathmccu@sympatico.ca,14865748,000000123079338,3,3,More of explanation of why your satellite service was not working. He just told me it was down and they were working on it. The outage was at a bad time as my report cards were due to be sent in and I could not read them over.,3
331750,06-FEB-12,02-FEB-12,Nadine,,en,70.53.112.103,luisat@sympatico.ca,14833502,000000123014707,5,5,,5
331751,06-FEB-12,05-FEB-12,Eya,,fr,74.12.231.195,cybelle1@sympatico.ca,14863506,000000123070816,3,2,,5
331752,06-FEB-12,03-FEB-12,Eric,,en,174.91.57.87,bbq1@sympatico.ca,14840278,000000123029068,5,5,,5
331753,06-FEB-12,03-FEB-12,Paolo,,en,64.231.90.105,romyd@sympatico.ca,14849778,000000123040402,4,4,Rep to speak louder and more clearly,5
331754,06-FEB-12,05-FEB-12,Mouhamadou,,en,174.92.156.23,burney@sympatico.ca,14862990,000000123069711,5,5,,5
331755,06-FEB-12,05-FEB-12,Ingrid,,en,174.92.156.23,burney@sympatico.ca,14862992,000000123071655,5,5,,5
331756,06-FEB-12,03-FEB-12,Juan,,en,64.231.90.105,romyd@sympatico.ca,14849780,000000123038658,4,4,,5
331757,06-FEB-12,02-FEB-12,Srinivasan,,en,184.147.35.240,soyarose@sympatico.ca,14837440,000000123023437,5,5,I was impressed you had service around the clock. This has been an issue that springs up every few years and seems to be the same issue (a line problem on the post outside our house). I'm hoping this will be the last time.,4
331758,06-FEB-12,05-FEB-12,Amira,,fr,184.145.252.187,gaetan.pipo@sympatico.ca,14864436,000000123072110,4,5,,4
331759,06-FEB-12,30-JAN-12,Shashank,,en,69.158.115.192,traxz@sympatico.ca,14797774,000000122923574,5,5,The service rep was very helpful in a timely and accuate manner.  Best call to date!,4
331760,06-FEB-12,05-FEB-12,Andy,,en,65.93.161.51,brad_liz@sympatico.ca,14862884,000000123070031,3,2,better explaination of product.LOWER YOUR PRICE AND FASTER SPEED.,2
331761,06-FEB-12,03-FEB-12,Mohamed,,fr,65.92.143.184,sylvie_261@sympatico.ca,14851096,000000123044164,5,5,,5
331762,06-FEB-12,04-FEB-12,Mohamed,,fr,76.67.168.159,sophie.sigouin@sympatico.ca,14860686,000000123056532,,,"J'ai passé près d'une heure au téléphone et dû parler à 4 personnes pour faire respecter une entente du mois d'octobre qui avait été ""cancellé"" unilatéralement.En plus, mon internet a été augmenté après 5 mois, une entente ne dure même pas un an chez Bell?? Je vais croire que mon problème a été résolu lorsque je vais le voir sur ma facture car en octobre le problème avait été supposément réglé. C'est domage car je suis avec Bell depuis plusieurs années mais je vais sérieusement considérer la poursuite lorsque mon contrat sera complété. En passant, il était très difficile d'entendre les propos du quatrième intervenant (Monsieur Mohamed), le son était mauvais et faible.",2
331763,06-FEB-12,05-FEB-12,Krishidhar,,en,69.156.3.229,sarbutt@sympatico.ca,14868208,000000123074255,2,2,"I was trying to set up my sympatico.ca email address on a new Acer tablet. I phoned for info in the POP address and ports - each time I phoned I was given a different outgoing port address. Not very reassuring.  After phoning Acer, they now tell me I can't do what I thought I could anyway.  Disappointing all roung.  Lorna",3
331764,06-FEB-12,05-FEB-12,Rene Jose,,en,65.95.25.57,cbaskey@sympatico.ca,14863168,000000123071196,5,5,nothing,5
331765,06-FEB-12,04-FEB-12,Andrea,,en,67.70.207.136,barbara.brookshaw@sympatico.ca,14853236,000000123059819,5,5,"Nothing, it was handled very well.",4
331766,06-FEB-12,03-FEB-12,Celina,,en,74.15.91.102,pmallouros@bell.net,14848994,000000123048363,3,3,"You were to call back if I had resolved my problem and you didn't.  I have replaced the adapter on my  modem as you could deliver on until Tue Feb 7, and I needed my internet right away.  Can you please reimbure me for the adapter at the going rate on my next bill. ",3
331767,06-FEB-12,05-FEB-12,Raouf,,fr,74.15.149.47,pierre578@sympatico.ca,14867578,000000123074210,5,5,,5
331768,06-FEB-12,04-FEB-12,Myriam,,fr,65.93.4.52,bmraymond@bell.net,14853508,000000123063147,4,4,,5
331769,06-FEB-12,05-FEB-12,Obe,,en,76.71.218.155,brooksa@sympatico.ca,14862946,000000123074135,3,3,"I was quoted a $12.00 credit due to an increase of my monthly charge (even though I have a contract  at a lower monthly amount) and I just received notification of a $10.44 credit. Why quote a credit amount and not give the same amount? Do I have to call back for $1.56?...I wish you would honor  the amounts you quote.  This is really bad for Bell's reputation..
 ",3
331770,06-FEB-12,05-FEB-12,Hamdi,,fr,67.68.68.154,smchampagne@sympatico.ca,14868438,000000123070140,5,5,Tout était parfait. Le technicien était très patient et serviable.,5
331771,06-FEB-12,05-FEB-12,Prem,,en,67.70.129.221,timber.lee@sympatico.ca,14868874,000000123067894,5,5,Nothing,5
331772,06-FEB-12,27-JAN-12,Khan,,en,74.14.155.34,v.rose@sympatico.ca,14769634,000000122884938,1,1,,2
331773,06-FEB-12,04-FEB-12,Ricardo,,en,65.94.215.79,jsider3@bell.net,14856986,000000123066271,4,5,Speak English more clearly,3
331774,06-FEB-12,05-FEB-12,Naveed,,en,65.94.76.122,e.skerrett@sympatico.ca,14863994,000000123079041,4,4,,5
331775,05-FEB-12,04-FEB-12,Victoria,,fr,69.70.17.243,normand.laniel@bell.net,14859040,000000123062385,4,4,"Ces frais de 75$ pour ""non retour de modem"" n'auraient jamais dû apparaître sur mon compte, suite à la résolution de mon dossier le 31 décembre 2011: votre agent ""Loyauté"" avait bien réduit mon Fibe 10 à Fibe 7, mais sans aucun changement à la technologie...",3
331776,06-FEB-12,04-FEB-12,Levy,,fr,174.91.235.114,pierre.brassard@bell.net,14859402,000000123054974,4,5,Rien de plus,5
330216,06-FEB-12,02-FEB-12,Srinivasan,,en,184.148.78.98,best.friends@sympatico.ca,14827204,000000123000843,5,5,,5
330217,06-FEB-12,05-FEB-12,Walter,,en,65.93.98.59,jamesbrownshere@sympatico.ca,14865106,000000123069034,2,2,"we were on the phone for an hour and we kept getting our call passed on to different people,must of talked to 4 or 5 different people,repeating over and over our story,and the end result we were not satisfied",2
330218,06-FEB-12,05-FEB-12,Yasmin,,en,67.70.1.17,vlessard@sympatico.ca,14869100,000000123077584,5,5,I was very satisfied with the service and nothing could have improved. The representative had a good command of the english language compared to others I have delt with in your service department.,5
330219,06-FEB-12,05-FEB-12,Cristian,,en,70.26.14.158,daria.carriere@sympatico.ca,14863614,000000123073526,1,1,"I had discussed my internet problem with the tech and he said he would put me on hold to check my connection (after he verified my name and phone number).  I waited on hold for about 4 minutes, then a click, then I was disconnected.  I would have appreciated a call back from the tech when he realized we had been disconnected.",4
330220,06-FEB-12,05-FEB-12,Akrem,,fr,76.65.137.48,claudetalbot@sympatico.ca,14863402,000000123078029,4,4,,4
330221,06-FEB-12,03-FEB-12,Meriem,,fr,174.95.243.198,jean-pierre.rousseau@sympatico.ca,14844878,000000123037134,5,5,Aucun commentaires,5
330222,06-FEB-12,05-FEB-12,Mithila Maraj,,en,199.202.95.19,icjg@sympatico.ca,14864950,000000123078284,4,5,,5
330223,06-FEB-12,04-FEB-12,Dilip,,en,184.144.38.61,wtkhan@sympatico.ca,14861676,000000123064602,4,4,"Check the problem at your end and repair, rather than waiting for 24 hours",4
330224,06-FEB-12,05-FEB-12,Akrem,,fr,70.29.255.75,mweltrowski@sympatico.ca,14867108,000000123073809,4,4,,4
330225,06-FEB-12,05-FEB-12,Saber,,fr,70.29.255.75,mweltrowski@sympatico.ca,14867110,000000123073204,4,4,,4
330226,06-FEB-12,05-FEB-12,Aroua,,fr,70.29.255.75,mweltrowski@sympatico.ca,14867112,000000123073749,4,4,,4
330227,06-FEB-12,04-FEB-12,Roy,,en,67.69.29.82,aknn@sympatico.ca,14852688,000000123058429,5,5,,4
330228,06-FEB-12,05-FEB-12,Padmanaban,,en,50.101.50.45,brekelmans@sympatico.ca,14862902,000000123078876,5,5,,5
330229,06-FEB-12,05-FEB-12,Basker,,en,216.209.117.129,dschock@sympatico.ca,14863956,000000123070949,4,4,,4
330230,06-FEB-12,05-FEB-12,Manoj Sandra,,en,70.27.168.7,robertnesbitt@sympatico.ca,14867934,000000123068880,4,4,nothing,4
330231,06-FEB-12,05-FEB-12,Luis,,en,69.159.44.200,kaerbye@sympatico.ca,14865692,000000123079662,5,5,"There is nothing he could have done better. He quickly took my information and jumped right in to fix the problem. Sometimes, people do not listen to the information you give them and spend to much time going through basic standard questions you have already answered. Luis used both his and my time wisely by first listening to me information about my problem. ",5
330232,06-FEB-12,05-FEB-12,Khan,,en,70.27.133.194,lomrao@sympatico.ca,14866230,000000123074416,5,5,,5
330233,06-FEB-12,05-FEB-12,John,,en,70.24.90.80,massoud.kazemi@sympatico.ca,14866660,000000123074749,5,5,,5
330234,06-FEB-12,03-FEB-12,Eric,,en,184.144.50.70,ruth.erding@sympatico.ca,14849958,000000123044436,5,5,nothing,5
330235,06-FEB-12,05-FEB-12,Karen,,en,174.93.81.227,etcleung@sympatico.ca,14864176,000000123080045,5,5,to provide more fast server.,5
330236,06-FEB-12,05-FEB-12,Flahi,,fr,184.144.204.26,rjdumas@sympatico.ca,14867866,000000123077269,5,5,Continuez à bien servir vos clients!,5
330237,06-FEB-12,05-FEB-12,Moez,,fr,65.92.83.115,pierre777@bell.net,14867580,000000123068700,4,4,,4
330238,06-FEB-12,05-FEB-12,Karina,,en,174.95.248.85,crystallowe@bell.net,14863484,000000123068999,3,2,"The person i talked to could have know that there was a problem with the lines in the 819 region. And therefore, not wasting 20 minutes before checking and letting me know.",3
330239,06-FEB-12,04-FEB-12,Meriam,,fr,70.27.221.26,pierre.desautels2@sympatico.ca,14859404,000000123055784,1,1,La preposee a raccrocher la ligne,2
330240,06-FEB-12,04-FEB-12,Fathi,,fr,70.27.221.26,pierre.desautels2@sympatico.ca,14859406,000000123056647,5,5,,5
330241,06-FEB-12,05-FEB-12,Maureen,,en,65.95.212.48,johearn@sympatico.ca,14865468,000000123070818,5,5,nothing,5
330242,06-FEB-12,05-FEB-12,Arthur,,en,174.95.66.153,rick.kerrigan@sympatico.ca,14867836,000000123070425,5,4,,5
330243,06-FEB-12,26-JAN-12,Ahmed,,en,70.31.82.70,jamie033@sympatico.ca,14748574,000000122837166,5,5,,4
330244,06-FEB-12,03-FEB-12,Justin,,en,38.116.202.67,cini509@sympatico.ca,14841386,000000123034934,5,5,,5
330245,06-FEB-12,04-FEB-12,Arthur,,en,184.147.37.136,rdharris_3@sympatico.ca,14859688,000000123054489,5,3,"Bell Tech Support unable to provide more details on extraordinary spike in Internet Usage download stats on Feb 3 despite no downloads initiated by me. Service Rep (Ricardo, El Salvador CC) tried best to offer suggestions & made excellent recommendation on improving cost model of my Internet service. Mystery remains but excellent committed & professional SRep support delivered. ",5
330246,06-FEB-12,05-FEB-12,Dinesh,,en,174.95.55.225,fjmayhew@sympatico.ca,14864298,000000123071371,5,5,,5
330247,06-FEB-12,04-FEB-12,Katherine,,en,184.147.37.136,rdharris_3@sympatico.ca,14859690,000000123054929,5,4,"Improve ability of tech support to investigate & analyse unusual changes in Internet usage that are exceptional in context of established usage baseline & cannot be correlated by customer to any change in use of Internet access. However, Loyalty Program response to increased cost concerns for Internet service handled with strong professionalism. ",5
330248,06-FEB-12,04-FEB-12,Melvin,,en,76.70.45.61,don.harrison@sympatico.ca,14854834,000000123061646,1,1,Quit assuming it is my equipment at fault and trying to make changes to my computer. LISTEN to me I may know a little more than your Tech. Presently the signal strength is70%. You guarantee more. Fix it or I will go to ROGERS.,1
330249,06-FEB-12,04-FEB-12,Ronald,,en,74.15.245.141,sainsy@sympatico.ca,14860230,000000123059353,1,1,"on 1st Feb I got a call from Bell to say my current internet service was being discontinued on 14 Feb. I was told I was getting 6 month free on the new 6 MB service at $27.95/mth that gave me 25 GB usage. In my call on 4 Feb I was told my service was actually going to be $45/mth at a speed of 5 GB with 3 GB of usage and only 2 mths free.
This is terrible - why can't I  have the service I was told I was getting? Why was I told one thing then get this reduced service at twice the price? It is my intention to take this matter further. ",1
330250,06-FEB-12,10-JAN-12,Karen,,en,64.231.188.105,shiraz_sorathia@sympatico.ca,14560520,000000122465875,4,4,,4
330251,06-FEB-12,05-FEB-12,Aymen,,en,67.70.18.254,c.abear@sympatico.ca,14863016,000000123079595,5,4,do not kno,5
330252,06-FEB-12,03-FEB-12,Anis,,fr,76.65.169.98,boss22j@bell.net,14840620,000000123046509,5,5,,5
330253,03-FEB-12,01-FEB-12,Janet,,en,174.94.64.118,billpagett@bell.net,14812900,000000122978697,5,5,I DID NOT LIKE THE MUSIC THAT WAS PLAYING IT WOULD HAVE BEEN BETTER IF THERE WAS NO MUSIC,4
330254,03-FEB-12,02-FEB-12,Karla,,en,67.68.10.213,geejeffery@sympatico.ca,14830276,000000123003247,2,1,assist me without arrogance and screwing up,5
330732,04-FEB-12,03-FEB-12,Mohamed Amine,,fr,70.55.183.2,helgui@bell.net,14844172,000000123027796,3,5,"Lorsque nous appellons Bell, il y a un nombre énorme de pitonage à faire avant de parler à un représentant.  Lorsque celle-ci ou celui-ci nous réponds, la personne parle sans miles à l'heure avec un accent étranger et on doit lui faire répéter plusieurs fois ce qu'elle nous dit.  C'est très désagréable d'avoir à répéter nos demandes, mais je reconnait que lorsque nous nous comprenons, la personne réponds très bien à nos demandes.  Voici mon opinion.  Je suis totalement contente de mon engagement avec Bell/Internet.

Merci de porter une attention particulière à mes commentaires.",5
330733,04-FEB-12,03-FEB-12,Harathi,,en,174.89.161.86,efthorn@sympatico.ca,14842778,000000123042463,4,3,"I had some trouble understanding the voice comunication with the young lady
at one point she changed phones.
I had trouble connecting with Bell because I have a dial up phone and your 
answering computer does not recognize this,so I have to listen to many versions of the computers directions,
annoying",3
330734,04-FEB-12,03-FEB-12,Jay,,en,174.88.76.161,dengwan88@bell.net,14842198,000000123024959,5,5,Always good.,5
330735,04-FEB-12,03-FEB-12,Priyojoy,,en,76.69.114.26,bob.taunton@sympatico.ca,14840556,000000123048361,5,3,"Nothing, it all went smoothly",5
330736,04-FEB-12,03-FEB-12,Andrew,,en,76.67.98.136,I.zajac@sympatico.ca,14839140,000000123034982,5,5,,4
330737,05-FEB-12,20-JAN-12,Gustavo,,en,207.61.217.78,grammalandry@sympatico.ca,14678572,000000122696625,3,2,"i just feel that i was not given all the information at this time
 ",3
330738,05-FEB-12,04-FEB-12,Ritwik,,en,64.231.15.6,estoesta@sympatico.ca,14855198,000000123057975,4,4,"The response from the tech supports is very good,but I still don't understand the slow speed.I appreciate the patience
of the tech support in trying to solve the problem, but why I get disconnected in the internet at least twice or more
a month is frustrating.",5
330739,05-FEB-12,02-FEB-12,Srinivas,,en,70.53.75.205,cuzzy@sympatico.ca,14828448,000000123004522,1,1,,3
330740,05-FEB-12,04-FEB-12,Arun,,en,70.54.96.25,ron2kwik@bell.net,14860021,000000123050139,1,1,"Retrain your rep Arun, specially in the beginning and not abuse the questioning in the ""name of security"", resulting in getting your customers unhappy. Once you establish who the customer is, questioning should stop and do not abuse it 
Please retrain him and his supervisors/managers 
Here is my notes of the call:
>>> Feb 04/12:
> internet down again, called tech support, Arun ticket #13050139 giving Arun is giving me probls in the 
name of security this is after I gave my name, phone no, address etc emough info was given to identify me. He probably does mot know how to solve the problem and just nuying time by asking more and more questions, these questions should be limited to two or max three questions, retrained that Arun person.
Asked to be transferred to supervisor/manager got sup Jhushi still can mot resolved problem giving excuses due to an
Up grade and will take till midnight or longer which is mot acceptable to
me and asked to be transferred again to manager got somebody that is not eager to respond and hung up, never tried to call back and they DO HAVE MY PHONE NO.
Called again 310 2355 got Roxanne on the line, given all the info and wanted more info, the person need more customer service training and not abuse in the name of security, people with power always try to show their power, retrain them. Spoke to AIR tech level 3, I was told because of the upgrade to faster speed andore data, Bell need to change the wires, what a BS, Bellust have archaig hardware and did not prepare or advise me anout the SERVICE INTERRUPTION ORD #C97521
Asked to switch back to previous speed so I have a working Internet and advise
me if I have the internet back which he did and also told me the upgrade will be done on Feb 18.",2
330741,06-FEB-12,05-FEB-12,Med Salah,,fr,76.67.84.141,michelinesunderland@sympatico.ca,14866842,000000123079266,3,4,"J'avais de la difficulté à comprendre les consignes et j'avais l'impression que le conseiller était impatient. J'espère m'être tromper car les autres fois j'ai toujours eu un bon service. Remarque;Parler un peu plus fort lors d'un appel Ceci est une remarque constructive seulement Merci de m'avoir lu.",4
330742,06-FEB-12,05-FEB-12,Naveed,,en,184.147.176.159,k.lampman@sympatico.ca,14865680,000000123073400,5,4,,5
330743,06-FEB-12,05-FEB-12,Oussama,,fr,65.94.11.35,patrice.cayron@sympatico.ca,14867384,000000123075294,3,4,"J'ai eu 3 communications avec 3 personnes différentes. Je crois qu'Oussama fut la première; il m'a transférée à une dame.C'est cette 2e personne qui n'a pas bien géré le problème et c'est la 3e soit Chloé par 'chat' qui l'a règlé. ",4
330744,06-FEB-12,05-FEB-12,Wassim,,fr,67.68.113.35,andre.boulanger@sympatico.ca,14862346,000000123069965,5,5,,5
330745,06-FEB-12,05-FEB-12,Maria,,en,70.24.24.184,k.holt@bell.net,14865678,000000123069008,4,4,,4
330746,06-FEB-12,05-FEB-12,Sukumar,,en,174.92.123.192,tim.baird@sympatico.ca,14868870,000000123079485,3,3,not drop the call,4
330747,06-FEB-12,05-FEB-12,Moses,,en,174.92.123.192,tim.baird@sympatico.ca,14868872,000000123070066,4,3,he cqlled back after lost the call,4
330748,06-FEB-12,05-FEB-12,Chenara,,en,65.95.136.87,jnd49@bell.net,14865396,000000123073157,4,4,,3
330749,06-FEB-12,05-FEB-12,Hector,,en,216.208.25.66,jjasinski@sympatico.ca,14865352,000000123073470,4,5,Quicker,4
330750,06-FEB-12,05-FEB-12,Suresh,,en,216.208.25.66,jjasinski@sympatico.ca,14865354,000000123073731,5,5,Pleasant and very helpful,4
330751,06-FEB-12,05-FEB-12,Josh,,en,184.145.115.217,hlathguth@sympatico.ca,14864864,000000123072169,4,5,NOT block my e-mail account in the first place!!  The resolution of this problem wasted one hour of my time.  I am completely disgusted with the service Bell has offered since I moved to this new home about 2.5 yrs ago.  Get your act in order or I am moving my services to a competitor.,2
330752,06-FEB-12,05-FEB-12,Vijay,,en,70.55.31.170,gk.weaver@sympatico.ca,14864580,000000123074229,4,4,,4
330753,06-FEB-12,05-FEB-12,Padmanaban,,en,70.48.96.222,dodgedillon@sympatico.ca,14863890,000000123073744,5,5,,5
330754,06-FEB-12,03-FEB-12,Gustavo,,en,76.70.79.155,chrisglenny@bell.net,14841314,000000123026694,4,4,friendlier rapour. just neutral not bad,3
330755,06-FEB-12,05-FEB-12,Aymen,,fr,76.67.86.113,calupien@bell.net,14863068,000000123074072,4,5,"Même si le conseiller comprenait bien le français il était en Tunisie, j'ai été obligée de le faire répéter plusieurs fois car c'est moi qui avait de la difficulté à le comprendre. Nonobstant ce qui précède, il a été courtois et compétent.",5
330756,06-FEB-12,04-FEB-12,Walid,,fr,206.162.182.38,joan.robitaille@sympatico.ca,14856764,000000123056074,1,1,on m a dit d aller voir un technicien avec mon ordi ....... que meon dis dur n avait pas la capacite  faux il reste 50Gb emplement suffisant pour faire rouler l internet,1
330757,04-FEB-12,03-FEB-12,Roy,,en,69.158.65.179,larry.thibault@sympatico.ca,14846198,000000123043679,4,4,it was fine-- thanks,4
330758,04-FEB-12,02-FEB-12,Med Amine,,fr,70.55.104.169,f.beaugrand@sympatico.ca,14829706,000000123017916,4,4,,5
331246,04-FEB-12,03-FEB-12,Jose,,en,70.50.115.155,k.lyon@sympatico.ca,14845592,000000123033211,1,1,Not disconnect me on my phone call,1
331247,05-FEB-12,01-FEB-12,Luis,,en,64.229.139.180,a.baszak@sympatico.ca,14811538,000000122994541,5,5,,3
331248,05-FEB-12,04-FEB-12,Punit,,en,70.50.27.155,kprw@sympatico.ca,14857370,000000123060511,4,4,,4
331249,05-FEB-12,04-FEB-12,Monica,,en,70.27.170.249,mastopping@bell.net,14858288,000000123057075,5,4,"Since I have had Bell internet services for almost two years, I don't think I should continue to pay a $4.95 monthly modem lease when you offer a one time charge of $45.00.  I have paid more than that and will continue to pay under the current billing.  I would appreciate this being removed from my bill.",4
331250,05-FEB-12,02-FEB-12,Innocent,,en,70.24.27.210,red_wings@sympatico.ca,14836158,000000123021396,3,3,"make sure you getting the billing price done correct the first time, so I and other customers dont have to be put on hold for 23 minutes for a 2nd time. This is totally unacceptable customer service. I still have huge doubts that my next bill will be done correctly. No faith in your billing and customer service dept. I would be suspended or repremanded if my customer service was done like I received at my place of employment.",2
331251,05-FEB-12,04-FEB-12,Gregory,,en,74.12.19.138,patneu@sympatico.ca,14859224,000000123053343,,,To be able to get direct service,
331252,05-FEB-12,04-FEB-12,Ayesha,,en,65.93.164.94,judy.martin@sympatico.ca,14857022,000000123058685,5,5,,5
331253,05-FEB-12,04-FEB-12,Karen,,en,69.156.111.65,ellyandjim@bell.net,14855090,000000123050818,3,1,"Our satellite installation in still not done after TWO appointments. First technician told us to move the post for the dish, so we did. Second technician told us all cables in our house needed replacing, and he couldn't fish them through our walls. Geesh... Just hand us the materials, we'll do it ourselves. Why did the first technician not bother to spend another two minutes to investigate what else was needed? I had to take an entire day off work for that?! We are NOT very happy about this.",2
331254,05-FEB-12,04-FEB-12,Nora,,en,76.64.162.88,jilewis@sympatico.ca,14856670,000000123054828,5,5,"Nora was perfect. She was THE BEST Bell rep I have EVER had experience with. I have been on the phone with 2 other Bell reps the two weeks prior and they were horrible experiences with mix-ups, errors and time consuming and Nora fixed everything. She was great! You should promote her and fire the woman I dealt with two weeks prior to Nora.

To explain my answer below, despite Nora being so great it still doesn't take away from the horrible experience I had with the other woman 2 weeks prior which is why I can't recommend Bell to others. Nora's great but everyone in your company should be great and they aren't.",2
331255,05-FEB-12,04-FEB-12,Yassine,,fr,70.29.164.134,vatrano2016@bell.net,14861368,000000123054665,4,4,,5
331256,05-FEB-12,04-FEB-12,Shaun,,en,69.158.16.137,dankevy.mckeil@sympatico.ca,14854420,000000123053533,5,5,,4
331257,05-FEB-12,04-FEB-12,Med Ramzi,,en,65.92.220.97,charles.daigneault@sympatico.ca,14853956,000000123059532,5,5,,5
331258,05-FEB-12,04-FEB-12,Karina,,en,76.68.102.196,jjterpstra@sympatico.ca,14856696,000000123050355,3,4,"I only dealt with Karina for a few minutes. After I was transfered to George. 

I was told that he could not fix the problem and that he had to pass it along to another department. He also told me that someone would get back to me within two hours. I called back 5 hours later since the issue was not resolved. I got someone else who wanted me to go though all the same steps as before. I told him that i had already done all that and that I was dealing with George. He tols me that George would call me back in 10 minutes. He never did. The issue was resolved later on.

It would be nice to get a call to let us know what the status is and within the time frame we were told.

Thank you. ",4
331259,05-FEB-12,04-FEB-12,Keerthi,,en,174.91.122.108,castle2@bell.net,14853830,000000123058306,1,1,,1
331260,05-FEB-12,04-FEB-12,Zishan,,en,174.91.122.108,castle2@bell.net,14853832,000000123055205,1,1,,1
331261,05-FEB-12,04-FEB-12,William,,en,70.30.28.143,ewoolridge@sympatico.ca,14855232,000000123050986,5,4,explain why i stopped getting mail,5
331262,05-FEB-12,04-FEB-12,Monica,,en,70.51.223.99,sanguy@sympatico.ca,14860304,000000123058563,4,4,"Reduce my current bill to reflect the future dchanges.
This the only reason why I answered the questions the way I did.
",4
331263,05-FEB-12,04-FEB-12,Vaishnavy,,en,184.146.126.33,vrider@sympatico.ca,14861496,000000123050294,5,5,,5
331264,05-FEB-12,04-FEB-12,Karingula,,en,69.159.108.54,barbarateboul@sympatico.ca,14853244,000000123061091,4,5,Nothing,4
331265,05-FEB-12,03-FEB-12,Asma,,fr,70.29.200.180,pamendola@bell.net,14848532,000000123035303,4,4,,3
331266,05-FEB-12,04-FEB-12,Houssemeddine,,fr,74.15.158.254,jlatulippe1@sympatico.ca,14856720,000000123052464,5,5,tout a ete tres bien,5
331267,05-FEB-12,04-FEB-12,Imen,,fr,74.15.158.254,jlatulippe1@sympatico.ca,14856722,000000123051503,5,5,,5
331268,05-FEB-12,04-FEB-12,Imen,,fr,76.68.136.53,rejane.dubreuil@sympatico.ca,14859732,000000123061001,5,5,J'ai dans le moment ..performance à $49.95.et j'aimerais changer pour..essentiel + à $35.95 mais je voudrais avoir le service de sécurité avancé comme celui avec performance..je suis la seule à me servir de mon ordi et c'est seulement pour mon plaisir..,5
331269,05-FEB-12,04-FEB-12,Megan,,en,174.93.32.216,larry.sherman@sympatico.ca,14857492,000000123054171,5,5,reduce wait time,4
331270,05-FEB-12,04-FEB-12,Bryan,,en,174.93.32.216,larry.sherman@sympatico.ca,14857490,000000123054717,4,4,reduce wait time,4
331271,05-FEB-12,04-FEB-12,Nabil,,fr,70.30.180.127,gerard.labrecque@sympatico.ca,14855612,000000123066459,2,2,"Lorsque j'ai appelé, c'était parce que ma connection internet par modem ne fonctionnait pas, elle se déconnectait à toutes les 5 minutes. J'ai téléphoné car j'étais toujours déconnecté. On m'a  répondu que tout fonctionnait et que j'avais juste à déconnecter les téléphones que je ne me servais pas et que le problème serait réglé. Si je perds la connection, il y a surement un problème mais d'après sa réponse,c'était mon problème. ",1
331272,05-FEB-12,04-FEB-12,Mauricio,,en,74.15.45.50,mr.rhdouglas@sympatico.ca,14858824,000000123066457,5,5,,5
331273,05-FEB-12,04-FEB-12,Med Salah,,fr,70.30.204.151,louisechartrand_9@sympatico.ca,14857826,000000123061518,2,2,Il était impatient et il me parlait comme si j'étais une conne et je lui ai posé la question si mon réseau sans fil était pour fonctionner à la fin et il m'a répondu oui de façon impatiente et cela ne fonctionnait toujours pas.,4
331274,05-FEB-12,02-FEB-12,Henry,,en,184.145.71.108,l.tkroes@bell.net,14832866,000000123020118,5,4,,5
331275,05-FEB-12,04-FEB-12,Med Anouar,,fr,70.30.204.151,louisechartrand_9@sympatico.ca,14857828,000000123062648,5,5,Il était patient et gentil et il m'a aidé à régler mon problème en écoutant et en portant des actions concrètes. Il était très respecteux.,5
331276,05-FEB-12,02-FEB-12,David,,en,65.92.153.49,gpdp@sympatico.ca,14830598,000000123006974,5,5,nothing,5
329728,01-FEB-12,31-JAN-12,Ashok,,en,174.95.21.62,harriet.teear@sympatico.ca,14803296,000000122969793,5,5,nothing,5
329729,01-FEB-12,26-JAN-12,Michael,,en,70.49.16.231,ksired@sympatico.ca,14749960,000000122835148,4,5,Less waiting time while on phone.,4
329730,01-FEB-12,31-JAN-12,Iris,,en,174.95.25.146,garyboguski@sympatico.ca,14802746,000000122947449,5,5,keep on doing what you are doing. ,4
329731,01-FEB-12,31-JAN-12,Grace,,en,184.147.41.232,wlafleche@sympatico.ca,14810946,000000122951809,1,1,Sorry to have to say: have the staff responding to my problem speaking clear English that I could understand!,2
329732,01-FEB-12,31-JAN-12,Ksouri,,fr,70.51.199.173,DENISREAL2008@sympatico.ca,14798492,000000122952256,4,5,ref. question 4. toujours des problemes avec la facturation ,2
329733,01-FEB-12,31-JAN-12,Cecile,,en,184.147.213.169,kpkearney@sympatico.ca,14805186,000000122951092,4,4,,5
329734,01-FEB-12,31-JAN-12,Maria,,en,76.69.18.50,betsmith@bell.net,14799836,000000122946692,4,4,,5
329735,01-FEB-12,01-FEB-12,Reina,,en,70.28.245.18,bob.macmillan@sympatico.ca,14800034,000000122972600,1,1,Answer my questions and fix the problem. Bell has made a change to my mail service that is not covered by Reina's scripted instructions. Even the supervisor could not explain the problem. I now have to use web mail and I'm not happy about it.,3
329736,02-FEB-12,01-FEB-12,Hedi Sadek,,fr,184.144.180.8,claude.doucet@sympatico.ca,14813924,000000122979377,2,1,"Je crois que les propos de vos représentants devraient être consolidés. Votre représentant qui m'a sollicité à la maison m'a dit de téléphonné à votre service loyauté pour déduire les frais de location du modem car j'était un client loyal. En revanche, le représentnat du service loyauté me dit que c'est impossible à faire sans un code du représentant qui m'a sollicité.Alors pourquoi me donner des informations qui ne sont pas justes?
Voilà des irritants que je déteste à faire face comme client de Bell.",3
329737,02-FEB-12,30-JAN-12,Jamila,,fr,76.70.111.30,anleclerc_2@sympatico.ca,14789164,000000122919236,5,5,,5
329738,02-FEB-12,27-JAN-12,Brahim,,fr,184.148.251.9,richard.beaudin@sympatico.ca,14767422,000000122877482,5,5,"J'ai appelé pour un problème avec mon modem et c'est lors de cewt appel que le technicien a fait un test pour me dire que mon accès internet était très lent....J'aurais aimé le savoir avant..et cela faisait plusieurs fois que je l'avais mentionné auparavent..maintenant c,est beaucoup mieux mais cela a pris beaucoup de temps.",3
329739,02-FEB-12,02-FEB-12,Haricharan,,en,70.26.173.70,robgallo@sympatico.ca,14822840,000000122998710,5,5,Other support reps could have been as knowledgable as Marco. Most reps just give textbooks answers which I can get from Google.,3
329740,02-FEB-12,01-FEB-12,Robert,,en,184.148.128.35,bjh@bell.net,14812928,000000122987916,5,5,This was a great experience and the Bell rep was very helpful. My expectations were exceeded!   Bell's customer service has improved dramatically since moving the call centers back to Canada. Well Done!,5
329741,02-FEB-12,01-FEB-12,Jhon,,en,76.69.20.58,jeandrader@sympatico.ca,14817606,000000122983270,5,5,,5
329742,02-FEB-12,01-FEB-12,Uzair,,en,174.95.206.96,jean.chadwick@sympatico.ca,14817586,000000122974866,5,5,,3
329743,02-FEB-12,01-FEB-12,Ryan,,en,184.146.166.180,wbbeynon@sympatico.ca,14825322,000000122983029,5,4,Lower the rate on long time users,5
329744,02-FEB-12,01-FEB-12,Cesilia,,en,174.95.201.64,bernice.mccredie@sympatico.ca,14812814,000000122974548,2,1,"The customer Service Representative should have taken the time to research my first question and then I would not have been asked to perform numerous functions and be on the line for well over an hour.  I asked 'is this problem unique to me, or, is there a problem in the area'?  After an unduly length of time on the phone and my insistance that the problem should be taken care of in a timely manner (rather than the quoted 72 hours) the CSR then decided to check a little further only to advise me there was a problem in the area.  Also I did recommend that if there was a problem in the area there should be a recording with a get well time.",1
329745,02-FEB-12,01-FEB-12,Vaishnavy,,en,131.107.0.73,rvalenti@sympatico.ca,14823124,000000122975989,5,4,the support call was fine - the fact that i had to call and ask about unexplained account charges that magically show up on my bill is inexcusable.,3
329746,02-FEB-12,01-FEB-12,Walid,,fr,70.30.255.45,mar.tru@sympatico.ca,14820028,000000122992214,5,5, Tout est parfait!,5
329747,02-FEB-12,01-FEB-12,Maria,,en,70.26.46.83,podrusk@sympatico.ca,14822142,000000122991645,5,5,Can't think of anything.,5
329748,02-FEB-12,01-FEB-12,Ashwini,,en,64.229.98.196,jhale144@sympatico.ca,14817770,000000122993952,1,1,hard time hearing her,1
329749,02-FEB-12,01-FEB-12,Med Heni,,fr,174.92.189.196,maxym3@sympatico.ca,14820388,000000122987650,4,,,3
329750,02-FEB-12,01-FEB-12,Jay,,en,50.100.53.161,smsaleem@sympatico.ca,14823948,000000122974496,3,3,"when asked customer service representative that I have old digital TV will this work on Bell Fibe HD PVR? He said buy a new TV when you get tax return this year :)

when asked can few more questions about new Bell Fibe service order I recently requested. He looks frustrated and said he can not go over with me the details even though I had provide him my personal information to begin with.
",5
329751,02-FEB-12,01-FEB-12,Karen,,en,174.95.204.211,imolodecky@sympatico.ca,14817092,000000122973730,4,1,Today again no internet! turns out that your server was down again!!!! nothing to do with your reps. Internet service really really sucks! You're still using 19th century wire !! ,1
329752,02-FEB-12,02-FEB-12,John,,en,70.49.174.57,barbtos@sympatico.ca,14812648,000000122998772,5,5,Nothing,5
329753,02-FEB-12,21-DEC-11,Bernard,,en,184.145.76.31,twotutsqmr@sympatico.ca,14324270,000000122037699,1,1,"After talking to Bernard, I had two bell tech people up to our apartment trying to solve our problem.  When we left on vacation December 26th nothing had been resolved. I was switching from a portable modem to a land line one, after the tech spent over two hours trying to get me help, he suggested I cancel and when we come back from vacation start again.  I cancelled the  internet on December 24th and was told it would not be cancelled until Jan. 24th as you have to give l months notice.  When I tried to get set up with the internet again, February 1st I was told the internet had never been cancelled.  Never managed to get a straight answer why it was not cancelled, however I talked to two or three people today, and finally a girl in your ofice finally found out what the problem was and got me back on line.So now I am quite happy to be back on line, but don't think I want to answer question 4 at this tim.",
329754,02-FEB-12,01-FEB-12,Rebeca,,en,70.31.103.38,tm31@bell.net,14810324,000000122972739,5,5,,5
329755,07-FEB-12,03-FEB-12,Eric,,en,65.92.198.240,tarpegasus@sympatico.ca,14851194,000000123034151,4,4,,4
329756,07-FEB-12,06-FEB-12,Susan,,en,70.31.23.45,reverson@sympatico.ca,14877128,000000123082479,5,5,,5
330255,03-FEB-12,02-FEB-12,Cathrine,,en,174.91.128.237,michah@sympatico.ca,14834452,000000122999122,2,1,"Almost every night around 2 am or 3 am I am loosing the internet connection. Internet is back after couple of hours, but this kind of service is absolutely inacceptable. If this situation continues I will seriously think of canceling your service and changing the internet provider.",2
330256,04-FEB-12,02-FEB-12,Salvador,,en,76.64.0.249,skyehawk@sympatico.ca,14837302,000000123019126,5,5,Nothing,5
330257,04-FEB-12,01-FEB-12,Priyanka,,fr,174.92.85.140,suzanne.pitre@sympatico.ca,14824318,000000122996938,4,4,,5
330258,04-FEB-12,03-FEB-12,Adam,,en,70.50.31.186,chasandmaria@sympatico.ca,14841238,000000123030839,5,4,"having one person to manage all of my accounts/ billing re:
home phone/internet/ tv, instead of having to contact more than 1 department. ",5
330259,04-FEB-12,03-FEB-12,Casey,,fr,174.92.226.16,jacqueshelenelebeau@sympatico.ca,14844622,000000123026804,4,4,,4
330260,04-FEB-12,03-FEB-12,Brahim,,fr,70.55.132.20,tristan.iseult@sympatico.ca,14851622,000000123048938,1,1,"Lorsque les agents parlents, qu'ils soient plus clair car comme je n'entendais pas bien il a fallu que je leur demande de répéter souvent et de parler un peu plus fort et malheureusement j'ai senti que cela les irritaient. J'ai senti deux agents (car le premier n'a pas été en mesure de régler mon problème alors il m'a passé à un autre) pas patients et pour cette raison j'ai mis terme à la conversation après presque 50 min. car à mon tour j'en avais assé.",3
330261,04-FEB-12,03-FEB-12,Nathan,,en,70.26.184.172,will.page@sympatico.ca,14852022,000000123041763,5,5,The call was very satisfactory.,4
330262,04-FEB-12,03-FEB-12,Maureen,,en,65.93.207.119,mmc@sympatico.ca,14847862,000000123032863,5,5,,5
330263,04-FEB-12,03-FEB-12,Suresh,,en,65.93.150.195,evelynsugrim@bell.net,14842994,000000123043628,5,4,"nothing, Suresh was was very helpful..thanks",5
330264,04-FEB-12,03-FEB-12,Aria,,en,50.101.71.24,fred.hamelink@sympatico.ca,14843324,000000123031896,4,4,Cannot think of anything.,5
330265,04-FEB-12,03-FEB-12,Gerry,,en,74.14.26.197,jcapell@sympatico.ca,14844808,000000123031692,4,4,,4
330266,04-FEB-12,03-FEB-12,Mary ruksana,,en,76.65.46.245,HILDEB@sympatico.ca,14839130,000000123027952,4,4,speak plainer english,5
330267,04-FEB-12,03-FEB-12,Jose,,en,70.50.25.140,tom.leadston@sympatico.ca,14851498,000000123039644,4,4,nothing....,4
330268,04-FEB-12,03-FEB-12,Irving,,en,65.93.119.226,ecgruber@sympatico.ca,14842716,000000123028751,5,5,"NOTHING!!!!!!!!!  I had no waiting time, for a change; Irving was clear, patient, and clearly knowledgeable, and certainly most polite.
I was so pleased that I asked for his supervisor, and passed this on, commending him for having people like Irving on staff.",5
330269,04-FEB-12,03-FEB-12,Radhika,,en,70.51.123.86,h.m.steinke@sympatico.ca,14843982,000000123048189,4,4,,4
330270,04-FEB-12,03-FEB-12,Denice,,en,70.50.29.216,ntmorris@bell.net,14848368,000000123030971,5,5,None,5
330271,04-FEB-12,02-FEB-12,Benjamin,,en,174.95.66.207,jmoysiuk@sympatico.ca,14831944,000000123014667,5,5,No suggestions---he did a good job.,5
330272,04-FEB-12,03-FEB-12,Chiheb,,fr,184.145.218.8,bgrimard@sympatico.ca,14840428,000000123027858,5,4,,4
330273,04-FEB-12,03-FEB-12,Abderrahmen,,fr,70.24.211.218,mohsen9@sympatico.ca,14847916,000000123035249,1,1,"vote conseiller accrocher la ligne au nez !
",1
330274,04-FEB-12,03-FEB-12,David,,en,70.26.22.172,ronmck@sympatico.ca,14849806,000000123030800,3,4,,4
330275,05-FEB-12,04-FEB-12,Minh-Trang,,fr,174.93.150.46,fwdelogier@bell.net,14855438,000000123051139,5,5,me proposer un rabais avant que je le demande,4
330276,05-FEB-12,04-FEB-12,Aleem,,en,74.14.56.25,marygemmell@bell.net,14858262,000000123058652,5,5,nothing,5
330277,05-FEB-12,04-FEB-12,Bob,,en,108.76.145.17,dhipgrave@sympatico.ca,14854676,000000123053598,1,1,Understand the problem and ability to fix it.,2
330278,05-FEB-12,04-FEB-12,Haythem,,fr,69.156.18.149,bleaujeanpierre@sympatico.ca,14853480,000000123059375,5,5,rien,5
330279,05-FEB-12,04-FEB-12,Mark,,en,174.93.55.196,helen.gouveia@sympatico.ca,14856022,000000123053293,5,5,"Hire more people like this rep, who listens and validates customers concerns.",5
330280,05-FEB-12,04-FEB-12,Stephanie,,en,70.30.96.93,jennifer.gilbert2@sympatico.ca,14856594,000000123056383,3,1,I was told on the phone I would receive a credit of $370 and I received an email confirmation that it is $327.  There is over a $50 difference.  Every time I call Bell there is an issue and it seems as though it gets worse and worse.  Im not sure I want to stay with Bell at this point.,1
330281,05-FEB-12,04-FEB-12,Nes,,en,72.234.180.225,shiraz_bharmal@sympatico.ca,14860540,000000123056865,5,5,,5
330282,05-FEB-12,04-FEB-12,Ashwini,,en,64.231.88.137,hjbota@bell.net,14856078,000000123058583,4,1,"My issue with speed was resolved for a couple of hours but my problem is back. Vert poor network speed..less than 1mbps whan I pay for 6mbps.
I spend over $200 per month with Bell for all my services. I'm sure Cogeco would like my $$$$",1
330283,05-FEB-12,03-FEB-12,Dixitulu,,en,70.54.52.241,bgiulietti@sympatico.ca,14840418,000000123047904,2,2,,3
330284,05-FEB-12,04-FEB-12,Tshering,,en,74.14.212.187,joy.moore@sympatico.ca,14856949,000000123051196,4,3,,4
330285,06-FEB-12,20-JAN-12,Maria,,en,199.85.124.69,rrecto@sympatico.ca,14684724,000000122717738,5,5,,5
330286,06-FEB-12,03-FEB-12,Nizar,,fr,70.55.180.50,rosylvie@bell.net,14849874,000000123045718,5,5,,5
330287,06-FEB-12,03-FEB-12,Salvador,,en,76.67.125.102,mikemac49@sympatico.ca,14847742,000000123031549,4,4,"your service was great, but a friend told me cogeco offers a better, faster cheaper internet service is there anything you could do for me? ",3
330288,06-FEB-12,24-JAN-12,Venkatesh,,en,65.95.188.204,helenhawkins@sympatico.ca,14719680,000000122792913,5,5,nothing,5
330289,06-FEB-12,01-FEB-12,Geetha,,en,184.147.209.130,scobydoo@bell.net,14823480,000000122979697,4,1,"fix whatever is wrong with my connection - AGAIN I was told it was my computer & AGAIN I took in for ""repairs"" & AGAIN I was told there was nothing wrong with my computer - this is the case probably 95% of time I call Bell with internet problems & I am wasting money having my computer looked at everytime along with the fact that I pay for Bell ""service"" (what a joke) - a Bell tech actually came out to my house last Thursday to look at it & when he tried to get the Wi-Fi going on my sons laptop even that was screwed up & the laptop isn't working right now either - I'm wasting a lot of money on nothing here & I really don't appreciate it!",1
330290,06-FEB-12,05-FEB-12,Houcine,,fr,69.159.159.26,marieandree.lapointe@bell.net,14866554,000000123068671,5,5,,4
330291,04-FEB-12,03-FEB-12,Melissa,,en,65.95.245.28,pmanuge@sympatico.ca,14849000,000000123037112,5,5,,4
330292,04-FEB-12,03-FEB-12,Irving,,en,184.146.121.104,sfgdg@sympatico.ca,14850392,000000123029820,5,5,It was a very good experience.,5
330759,05-FEB-12,04-FEB-12,Partha,,en,184.146.143.18,ted.evans@sympatico.ca,14861036,000000123050226,4,4,,3
330760,05-FEB-12,04-FEB-12,Ahmed,,fr,69.159.133.212,serge-judith.bouchard@sympatico.ca,14860430,000000123055248,5,5,,5
330761,05-FEB-12,04-FEB-12,Nadim,,fr,70.52.96.188,nopade@sympatico.ca,14859026,000000123061141,4,4,"mon appel était pour le cout total facture. j'ai sauvé beaucoup je crois avec les modif appliqués, c'est juste dommage qu'il faut vous contacter. on devrait toujours avoir les meilleurs prix , bell étant le plus gros des fourniseurs de service telephone,internet,tv..j'ai pris le temps de vous écrire car la personne qui va répondu était cordial,efficace et tres gentil.Et surtout avec un francais tres compréhensif. un gros merci a ce jeune hom. qui a tres bien fait son travail. voila...patricia gagnon",4
330762,05-FEB-12,04-FEB-12,Nora,,en,70.29.44.146,ray036@sympatico.ca,14859654,000000123050650,1,1,"1) Understood what I said.
2) Follow instructions as discussed and agreed.  Consequently I had a technician at my front door Sunday 8am (sharp!) when I was specifically told I would not be disturbed.  Otherwise I had said to come in the afternoon.
And the Tech had no real idea what problem he was here to fix or he wouldn't have called twice and then rang the door bell.  It was previously determined (during a few of my 6 separate calls to Bell; totaling 5 hours of my time) that the issue was at the Bell box down the road.  There was also a Tech at my house one week ago for the same reason.  He assured me that it was a ""switch"" to be flipped on Bell's end and all would be fine in a few days.  Which it wasn't.  Then no one at Bell knew he was even here.  I have the written work order reports.
The day I upgraded from Fibe 6 to Fibe 16 the service agent told me at that time that a ""switch"" at Bell would have to be flipped.  Nothing else.  Now 6 calls later and two technicians that had only been told I had ""internet problems"".  Can you see my frustration and disbelief that this all took place?  Absolutely unacceptable.  The customer service is a disgrace!  Some people need to get fired.",1
330763,05-FEB-12,04-FEB-12,William,,en,74.15.38.28,gerry.lafontaine@sympatico.ca,14855614,000000123058692,5,5,,5
330764,05-FEB-12,04-FEB-12,Elsy,,en,65.95.131.127,janet.elley@bell.net,14856418,000000123065015,4,4,"I would like to say this lady was very
helpful and polite and I could understand her every word she spoke. We
lost contact but she called me back and she told she could not fix the problem herself but someone over her would and they did.  I was very pleased. Thank her for me if you can.",5
330765,05-FEB-12,28-JAN-12,Philip,,en,70.55.177.129,Heatherp@sympatico.ca,14770474,000000122894884,5,4,,4
330766,05-FEB-12,04-FEB-12,Sonia,,fr,70.24.212.177,poporich@sympatico.ca,14859492,000000123055724,5,5,,5
330767,05-FEB-12,03-FEB-12,Gregory,,en,74.14.115.165,sudhir.desai@sympatico.ca,14850958,000000123044619,5,5,,5
330768,05-FEB-12,04-FEB-12,Hassen,,fr,70.48.139.206,helmuth.wadt@sympatico.ca,14856034,000000123064190,4,4,,5
330769,05-FEB-12,04-FEB-12,Shashank,,en,65.92.73.108,kkossow@sympatico.ca,14857320,000000123054594,4,4,,5
330770,05-FEB-12,04-FEB-12,Jessica,,en,69.158.178.225,terryburgess@bell.net,14861076,000000123063463,5,5,"no problem, keep up the good work. thank you.",5
330771,05-FEB-12,04-FEB-12,Vaishnavy,,en,65.93.204.51,gail.bill@sympatico.ca,14855506,000000123059661,4,5,The person I was speaking to could have spoken clearer English,4
330772,05-FEB-12,03-FEB-12,Gilberto Jose,,en,70.53.38.2,almalane1@bell.net,14839684,000000123026365,5,5,nothing,5
330773,05-FEB-12,04-FEB-12,Asma,,fr,76.65.162.67,jeanguycorriveau@sympatico.ca,14856558,000000123064011,5,5,"rien de plus
",5
330774,06-FEB-12,17-JAN-12,Lilian,,en,67.70.64.40,bonczam@sympatico.ca,14634468,000000122627018,4,4,,4
330775,06-FEB-12,05-FEB-12,Jhon,,en,64.231.202.14,fbeedham@sympatico.ca,14864256,000000123073110,5,5,,5
330776,06-FEB-12,05-FEB-12,Mahrane,,fr,184.144.221.247,luce.bernier1@sympatico.ca,14866288,000000123073266,4,4,,4
330777,06-FEB-12,05-FEB-12,Julie,,en,174.88.13.63,outagas2@bell.net,14867308,000000123078324,4,4,,4
330778,06-FEB-12,05-FEB-12,Katherine,,en,70.26.118.46,albrunkard5867@sympatico.ca,14862228,000000123075897,5,4,e have talked to you people at bell a lot lately usually about tv satellite starting to lose a little faith in Bell,3
330779,06-FEB-12,25-JAN-12,David,,en,174.89.193.105,lorrainefichault@sympatico.ca,14736820,000000122814190,1,1,leave the price of the internet unlimited like it was. right now the way you have it is ridiculous!!!!!!!!!!!!!!,2
330780,06-FEB-12,05-FEB-12,Karina,,en,70.26.28.73,milgil@sympatico.ca,14866880,000000123068383,5,5,,5
330781,06-FEB-12,05-FEB-12,Med Amine,,fr,67.68.83.52,68camaro@bell.net,14861906,000000123069210,5,5,,5
330782,06-FEB-12,05-FEB-12,Mitchell,,en,67.70.118.61,ianberesford@sympatico.ca,14864946,000000123072265,4,5,Not much ,5
330783,06-FEB-12,05-FEB-12,Neila,,fr,76.71.126.230,manon.courtemanche@sympatico.ca,14866464,000000123075176,1,4,ëtre mois arrogant et conscient que nous ne parlons pas tous en termes informatique .,1
330784,06-FEB-12,05-FEB-12,Erick,,en,65.95.101.31,bduggan13@sympatico.ca,14862648,000000123072954,3,4,"stop outsouceing
need english speaking people
guy was hard to understand, may start thinking about going to another service co.",3
330785,06-FEB-12,05-FEB-12,Jameel Jabri,,en,70.49.243.152,millerdiane@sympatico.ca,14866882,000000123079796,5,5,Jameel was very patient and helpful.  He made the procedure very helpful and painless.  I was very nervous and he made me very comfortable.  Kudos to Jameel.,5
330786,06-FEB-12,05-FEB-12,Akrem,,en,65.92.30.202,mooxima@sympatico.ca,14867020,000000123077379,5,5,,4
330787,06-FEB-12,05-FEB-12,Alfredo,,en,184.144.105.249,neville.austin@sympatico.ca,14867166,000000123078863,5,5,Nothing. The service was fine.  I didn't have to wait a long time to reach a representative.  That is really important to me.,5
330788,06-FEB-12,05-FEB-12,Gerry,,en,70.50.188.169,sweeney.dillon@sympatico.ca,14868690,000000123071038,5,4,,4
330789,06-FEB-12,05-FEB-12,Soumaya,,en,216.218.29.148,thierry.signe@sympatico.ca,14868846,000000123074043,3,1,"Have people speak more clearly. 
Soumaya was okay but when she transferred me to Ali, I had to ask him to repeat himself several times throughout the call. 
The solutions offered were also pretty bogus. I will await the technician today and pray the intermittent connectivity issue gets resolved. ",2
330790,06-FEB-12,05-FEB-12,Erick,,en,184.148.172.25,paul.saint-yves@sympatico.ca,14867422,000000123078301,5,5,,5
330791,06-FEB-12,05-FEB-12,Roxanne,,en,184.145.74.101,rpaglione@bell.net,14868030,000000123068058,4,2,Informed me to the fact that my internet speed was satisfactory.,5
330792,06-FEB-12,05-FEB-12,Andre,,en,70.24.162.106,joychen@sympatico.ca,14865566,000000123072503,5,5,,5
330793,04-FEB-12,03-FEB-12,Nadim,,fr,76.69.110.155,linda.pierre@bell.net,14846422,000000123044754,5,5,,4
330794,04-FEB-12,03-FEB-12,Gregorio,,en,74.14.64.80,atlacey@sympatico.ca,14840082,000000123032455,4,4,"had a call centre in Canada, but I understand people in the rest of the world need work, too.",4
331277,04-FEB-12,03-FEB-12,Rajni,,en,174.94.26.137,peter.andreae@sympatico.ca,14848808,000000123028717,5,4,Less noisy phone line!,5
331278,04-FEB-12,03-FEB-12,Nisha,,en,184.148.11.165,ruth.allison@sympatico.ca,14849956,000000123037377,3,2,The person was very positive in her attitude but we still have the same problem with our emails.,3
331279,04-FEB-12,03-FEB-12,Michelle,,en,70.29.3.118,landjmoody2@sympatico.ca,14846160,000000123034142,5,5,"by showing a more specific site to contact for billing questions. Highlight in some way. Also, customers would sometimes rather send an e mail than wait for telephone enquiry.",5
331280,04-FEB-12,03-FEB-12,Rudys,,en,67.71.67.52,woodynfamily@bell.net,14852094,000000123028810,4,3,,5
331281,04-FEB-12,03-FEB-12,Merly,,en,70.24.99.73,flinkins@sympatico.ca,14843186,000000123041204,2,1,,3
331282,04-FEB-12,03-FEB-12,Sharon,,en,174.95.16.34,bucciol@sympatico.ca,14840762,000000123031371,4,4,NOTHING,4
331283,04-FEB-12,03-FEB-12,Silumula Swathi,,en,184.145.3.107,pieter.miep@sympatico.ca,14848938,000000123035363,4,4,I had trouble understanding her first and we had a rush on the line but she tried harder and I tried harder and we succeeded!,5
331284,04-FEB-12,01-FEB-12,Ever,,en,70.26.149.206,rothgeb@bell.net,14823022,000000122989894,4,5,Reprsentative spoke too fast at beginning. Did slow down when asked.,5
331285,04-FEB-12,03-FEB-12,Thierry,,fr,74.14.189.133,jean.dauth@sympatico.ca,14844884,000000123032766,5,5,,4
331286,04-FEB-12,03-FEB-12,Cindy,,en,76.67.67.12,atryon@bell.net,14840086,000000123039704,1,3,"I didn't only talk to Cindy.  I spoke with 4 reps over a period of 90+ minutes, one was a supervisor.  In the end, it was concluded that the poblem is with my new laptop and not the wireless equipment.  I'm was not impressed with the length of time taken or level of competance demonstrated by reps.  At one point I was transferred and the rep was given the wrong customer name and phone number, so lots of time was wasted here as we were not talking about the same system.  Of course, all this was complicated by the language issue as some of these people are virtually impossible to understand.  I am opposed to outsourcing.  I believe customer satisfaction should come before profit and foreigners should not be taking Canadian jobs.  Profits made in Canada should employ Canadian workers.  There was a time when everyone was on the Bell system and very few complaints were heard.  I think if Bell put more emphasis on providing better service for a more reasonable cost, profits would increase.  Dealing with Bell is a nightmare - switching from one dept. to another where one hand does not know what the other is doing, batttling language issues, talking to people in offshore call centres who have no comprehension of the Canadian way of life - unacceptable!  Bell has become a bad word in many households.  ",1
331287,04-FEB-12,03-FEB-12,Tony,,en,184.146.138.30,fritz.kristbergs@sympatico.ca,14843350,000000123044366,4,4,"On-line chat format was terrible; advisor was not helpful.
Direct call to tech assistance was much better.",4
331288,04-FEB-12,03-FEB-12,Erin,,en,184.147.134.120,douglas.sirrs@sympatico.ca,14842528,000000123033827,4,4,,5
331289,04-FEB-12,25-JAN-12,Johanna,,en,67.71.8.85,kathy.louden@sympatico.ca,14735942,000000122824205,4,3,Nothing,3
331290,04-FEB-12,03-FEB-12,Ridha,,fr,70.52.7.243,carlia@sympatico.ca,14840942,000000123038664,4,4,,5
331291,04-FEB-12,27-JAN-12,Christianne,,en,65.93.197.235,hjamama@bell.net,14761564,000000122867241,4,4,"I am a senior, and has been loyal to BELL
for over 30 years.  I expect that my services and rates should be the BEST that is available at all times. I should not have to call about my increased charges.. The best rate should be automatically applied to my account at all times.
Thanks, ",5
331292,04-FEB-12,02-FEB-12,Vaishnavy,,en,64.231.245.102,carolyn.all@sympatico.ca,14827814,000000123001965,4,4,"Not have you representative living in India.  At some points it was difficult to understand her.  I am not saying she wasn't very professional, but over the phone sometimes the voices and syllables don't carry properly and we had to as her to repeat herself.",3
331293,04-FEB-12,02-FEB-12,Melvin,,en,76.69.112.199,ROCK_DEZAINDE_4@sympatico.ca,14826057,000000123005480,5,5,none,5
331294,04-FEB-12,03-FEB-12,Hayett,,fr,65.94.84.11,fpeloquin@sympatico.ca,14843238,000000123039758,5,5,,5
331295,04-FEB-12,03-FEB-12,Gopi Rathinam,,en,67.71.58.65,quercus_cottage@sympatico.ca,14849148,000000123031984,4,3,"With all the available technology, it would be nice if nuisance calls from 'Private Caller's could be intercepted. This is the 3rd one I've had from Microsoft or Sympatico imposters.",4
331296,04-FEB-12,30-JAN-12,Harathi,,en,67.71.82.155,raduval@sympatico.ca,14796138,000000122929011,3,4,resolve my tech problem faster.The same problem re acquires too often.Wireless connection is interrupted. This time I had to wait for the supervisor to call back and fix this tech fault.,3
331297,04-FEB-12,02-FEB-12,Ahmed,,en,70.50.106.156,colin.pat@sympatico.ca,14828306,000000123005009,4,4,,5
331298,04-FEB-12,03-FEB-12,Abderrahmen,,fr,70.51.33.9,annemgirard@bell.net,14839910,000000123038070,5,5,Fournir un guide écrit sur le fonctionnement du contrôle de la télévision,5
331299,04-FEB-12,03-FEB-12,Ahmed,,en,65.92.5.213,f.rooney2@sympatico.ca,14843022,000000123034524,4,4,"Produce a home fill in ' important info to know sheet' that a senior should have handy for questions from Bell service personnel. ex; password , id, kind of phone etc. Maybe a handy card to fill in.",4
331300,04-FEB-12,03-FEB-12,Mohamed,,fr,70.55.92.208,michel.a@sympatico.ca,14847638,000000123047827,5,5,"rien pour cette demande, tout a été parfait",5
331301,04-FEB-12,02-FEB-12,Julio,,en,65.94.203.119,fgonder@sympatico.ca,14829834,000000123020159,5,5,My complaint has nothing to do with Julio but with your repair service. They did not show up for the arranged appointment with my new modem and made me wait all day for a no-show only to arrive the next day.,4
331302,04-FEB-12,27-DEC-10,Med amine,,fr,64.228.83.181,maxipat17@sympatico.ca,10453939,000000113950937,5,4,,5
331303,04-FEB-12,03-FEB-12,Gopi Rathinam,,en,76.69.153.15,duggs52@bell.net,14842630,000000123030694,4,4,Better training for the initial installers it would prevent aggravation.    ,4
331304,04-FEB-12,02-FEB-12,Haythem,,en,67.70.201.155,flotessier@sympatico.ca,14829886,000000123003794,5,5,I think the cost of your services is getting way too expensive for people on fixed income.,2
331305,04-FEB-12,02-FEB-12,Hemavathi,,en,184.147.126.156,yatco@sympatico.ca,14838850,000000123014404,5,5,"Nothing.  The representative (Helen Pearl) was so helpful and was able to
quickly guide me through the problems I encountered.",5
331306,04-FEB-12,03-FEB-12,Karen,,en,174.94.16.37,allan.howald@sympatico.ca,14839656,000000123031425,5,5,nothing--everything was completed professionally and quuickly,4
331307,04-FEB-12,27-JAN-12,Moncef,,fr,76.64.229.231,j.girard@bell.net,14761930,000000122873051,5,5,,4
331308,04-FEB-12,03-FEB-12,Florence,,en,174.89.188.202,christos.giatrakas@sympatico.ca,14841352,000000123044959,4,4,Inform us when promotion is due instead of billing us after the fact.,4
329757,07-FEB-12,06-FEB-12,Mike,,fr,76.71.183.167,roma.blouin@sympatico.ca,14877358,000000123093598,4,2,"Bonne expérience avec votre conseiller mentionné plus haut;cependant, c'est la suite qui m'a moins plû;j'ai reçu une offre de la part d'un dénommé Karanba pour conserver ma clientèle mais il n'a jamais voulu me confirmer le tout par écrit.",2
329758,07-FEB-12,30-JAN-12,Naveed,,en,76.67.121.25,kmcgregor8@bell.net,14793644,000000122926440,5,5,ALL OK,5
329759,07-FEB-12,06-FEB-12,Kali,,en,50.100.38.180,greg.smith01@sympatico.ca,14872986,000000123088721,5,5,,5
329760,07-FEB-12,29-JAN-12,Naveen,,en,70.30.20.200,fbowman@sympatico.ca,14782764,000000122908786,5,5,,5
329761,07-FEB-12,06-FEB-12,Munyaradzi,,en,76.64.211.191,depck@sympatico.ca,14871764,000000123092086,5,5,Send a reminder that your internet /telephone special is ending and new one offered .,5
329762,07-FEB-12,06-FEB-12,Moses,,en,76.65.63.89,frank.scott2@sympatico.ca,14872540,000000123090077,5,5,N/A,5
329763,07-FEB-12,06-FEB-12,Darlene,,en,64.231.121.15,h.swales@sympatico.ca,14873054,000000123098351,5,5,,5
329764,07-FEB-12,06-FEB-12,Ali,,en,69.158.32.244,canderson231@bell.net,14870834,000000123086700,2,1,"You might have consulted the high-pressure salesman, Christian, who promised if we switched from Cogeco, we'd receive (at very least) the BBC News channel, telemarketer blocking on our 'phone, message taking (the latter, along with call holding & forwarding, we had with Cogeco).  I should have asked (caveat emptor) what ""basic"" TV service offered and didn't -- expecting it to be as good and varied as Cogeco's -- it isn't!! Your billing department called via recording, to say I hadn't responded to your e-mail request to register my service.  When I called, your representative found Bell had sent the e-mail to my old Cogeco address -- is there no communications within your firm?  My wife is very upset with TV - she gets only a repetition of Global, CTV & CBC channels from different time zones; gets no news channels, no movies, CNN, Discovery Channel, The Learning Channel,
all of which we had on ""basic"" Cogeco.  When we switched from Bell to Cogeco, their technicians handled every facet of changeover - informing Bell of every change.  After your people left, we found it was up to us to do so.  All in all, we are very sorry we switched -- and would revert to Cogeco in a heart beat.  Your rep suggested we could get the services Cogeco had provided - but we'd have to spend more -- negating the ""savings"" your original letter promised.  Please supply a mailing address, as I fully intend to write newspapers advising folks to be very careful in questioning Bell before switching from Cogeco. I take full responsibility for not having done so and, therefore, forgot ""caveat emptor."" Thank you for this opportunity to express our feelings.
Sincerely, Bruce and Carol Anderson.",1
329765,07-FEB-12,06-FEB-12,Darwin,,en,70.24.99.9,terryann@bell.net,14878404,000000123085640,5,5,,5
329766,07-FEB-12,25-JAN-12,Lotfi,,fr,184.145.248.162,rene.garceau@sympatico.ca,14739718,000000122815681,2,1,"Après 3 appels pour un récepteur avec cannaux manquant , on devait m expédier une nouvelle carte . J ai dû rappeler hier Lundi .On m a dit que la commande était perdu et que j aurai la carte dans 5 jours .Ayant travailler a Bell pendant 31 ans le service n est pas beaucoup mieux , sous contractants boites vocales ect .Ce n est pas la faute du préposé toujours d une grande politesse mais bien a la haute direction .Le client passe en premier,  disait on .Merci quand même de l effort .Pas le choix de recommander Bell , j ai aimé y travailler mais pas de la manière que c est diriger pour le client .",4
329767,07-FEB-12,06-FEB-12,Priyanka,,en,70.51.223.14,dennis.lahaie@sympatico.ca,14871752,000000123096462,4,4,Not much. Was satisfied with the person I talked to.,4
329768,07-FEB-12,03-FEB-12,Joan,,en,174.88.172.225,finger1or2@bell.net,14843146,000000123025797,4,4,,3
329769,07-FEB-12,04-FEB-12,Salvador,,en,76.65.187.150,efren_almendra@bell.net,14855030,000000123055223,3,3,,3
329770,07-FEB-12,06-FEB-12,Abdelalim,,fr,174.93.148.221,beaudrin@sympatico.ca,14870366,000000123086887,4,4,,5
329771,07-FEB-12,06-FEB-12,Merly,,en,174.91.105.85,annmorton@bell.net,14870084,000000123085443,2,2,I didn't find out till later in the day that service to my building was down.  The customer care people should know when a customer is experiencing service cuts due to work being done.  I would have saved myself a lot of time!!!,2
329772,07-FEB-12,05-FEB-12,Tejaswvi,,en,184.147.204.228,j_bottineau@sympatico.ca,14865052,000000123072191,4,4,Rec'd new modum as promised got it set up then had probs with outlook.Spoke to 2 reps on monday both hard to understand and the first one did not resolve the issue called back and Iris did great job in fix,
329773,07-FEB-12,06-FEB-12,Anthony,,en,24.66.215.207,lisa.maille@sympatico.ca,14874948,000000123085650,4,4,"I received an email from Bell on Feb 4 indicating that as per my request my account had been credited for an equivalent of 4 months internet use.  The following information was provided: Transaction number: 16220651
Bell agent ID: 1732624
Other than a contact number to call, no other details regarding the transaction are included in the email.
On Feb. 5, when I tried to login to my email account I got a message saying that the account had been deactivated.  I had to wait until Monday to call the number provided and speak to the representative who reactivated the account.  He was apologetic about the inconvenience but didn't offer any explanation why I received the email from Bell on Feb. 4 and why Bell agent ID # 1732624 credited my account and then presumably deactivated it.",3
329774,07-FEB-12,06-FEB-12,Lorrey,,en,184.146.86.76,sharonsamuels2@bell.net,14877854,000000123095800,4,4,,3
329775,07-FEB-12,06-FEB-12,Youssef,,fr,174.89.84.221,nicoleca@bell.net,14876256,000000123087044,5,5,très gentil ,5
329776,07-FEB-12,06-FEB-12,Mohamed,,en,207.61.138.2,c_brunet@sympatico.ca,14870792,000000123093589,1,2,"you could give me what I was promised 3weeks ago,and stop trying to give me freebies that end up costing me more now or later,I cancelled my dish sevice last year beacause of your poor service,& I m hanging by a tread to do the same with all my other services tel,intrnet & mobile..",2
329777,07-FEB-12,27-JAN-12,Mark,,en,70.49.107.202,jwyan@sympatico.ca,14763124,000000122861846,5,5,,5
329778,07-FEB-12,04-FEB-12,Saranya,,en,174.88.88.21,rejeantremblay@bell.net,14859744,000000123051747,1,1,no comment at this time. can not ply songs.,5
329779,07-FEB-12,04-FEB-12,Moses,,en,174.88.88.21,rejeantremblay@bell.net,14859746,000000123066441,3,1,same problem,5
329780,07-FEB-12,06-FEB-12,David,,en,174.92.52.223,peterjwright@sympatico.ca,14876664,000000123086970,4,5,Everything was to my satisfaction,5
329781,07-FEB-12,21-DEC-11,David,,en,137.207.24.26,lmouradian@sympatico.ca,14319272,000000122041313,5,5,,3
330293,04-FEB-12,03-FEB-12,Patrick,,fr,184.151.115.103,services.sur.mesure@sympatico.ca,14850386,000000123029106,4,4,Le représentant a été utile par contre le changement que bell soit de passer du service internet portable 3MBIt/s au service de la Station Turbo Flex 15 G0 est complete ment stupide et non efficace d'ailleurs je devrait etre dédommager pour cette décision de votre part. je suis completement insatisfait du nouveau service internet. D'ailleurs au mois de décembre 2012 vous perdrait ma clientele.,
330294,04-FEB-12,03-FEB-12,Thorat,,en,70.53.36.25,cdhusson@bell.net,14841096,000000123024791,4,1,Bell could have advised the customer representative that our service was down and he would not have had to spend 1 1/2 hours trying to help us fix the problem.,3
330295,04-FEB-12,29-JAN-12,Jamel,,fr,70.26.185.222,francine092@sympatico.ca,14782844,000000122915852,5,5,,5
330296,04-FEB-12,03-FEB-12,Nizar,,en,70.24.249.106,kcaseyk1@sympatico.ca,14845720,000000123047804,3,1,Representative had no clue what I had as a service type of connection and the amount that I was paying per month. My question was quite simple in my mind and believe I have transmitted that. Question was how much extra I needed to pay to have 25-7 service based on my current internet cost?,4
330297,04-FEB-12,02-FEB-12,Celina,,en,184.147.57.168,fkatsuragi@sympatico.ca,14829872,000000123022577,1,1,"The representative did not really listen to the problem, but made assumptions that my internet problem was due to the modem.  She told me to get a new modem from bell and she was going to charge me $20 shipping and handling.  
I specifically told her the problem had occured on my old computer as well as on my new computer.  She didn't seem to try anything beyond set up again.  I was able to get a friend to come over and that person had no problem reconnecting my sympatico so that when I turned on internet explorer the connection would work. ",1
330298,04-FEB-12,03-FEB-12,Sukanya Mukherjee,,en,76.71.29.200,dssbcol@sympatico.ca,14842600,000000123034377,2,2,"VERY POOR pone connection, would alway prefer to talk to a canadian call cente.
Appears staff work from scriped notes they can not go beyond the script.",2
330299,04-FEB-12,03-FEB-12,Manel,,fr,76.69.173.148,gmontminy42@sympatico.ca,14843784,000000123029536,4,4,,4
330300,04-FEB-12,03-FEB-12,Deo,,en,70.49.62.71,tjernestine@sympatico.ca,14851452,000000123034276,3,3,"I got the answer that will show up on my next bill.ok.
My other problem is the service of internet being very slow and too many times I totally lost the internet, this is very inconvenient and cause me to think that the service is getting worst by the minute..help...",3
330301,04-FEB-12,03-FEB-12,Cathrine,,en,70.53.38.132,jackdaw2@bell.net,14844586,000000123024667,5,4,,5
330302,04-FEB-12,03-FEB-12,Eric,,fr,174.91.242.176,jean.louis.morin@sympatico.ca,14844892,000000123040955,5,5,Rien de plus. Merci à Eric.,5
330303,04-FEB-12,03-FEB-12,Afef,,fr,174.92.236.78,serge.croisetiere@sympatico.ca,14850354,000000123028000,4,5,Le temps d'attente pour parler à un représentant,4
330304,04-FEB-12,03-FEB-12,Gloria,,en,74.15.65.246,equance@sympatico.ca,14842904,000000123041521,5,5,,4
330305,04-FEB-12,03-FEB-12,Antony,,en,70.26.34.106,jean.ralph.mather@sympatico.ca,14844902,000000123037868,5,4,,4
330306,04-FEB-12,01-FEB-12,Yves,,en,64.228.146.20,j.m.ritchie@sympatico.ca,14817214,000000122975965,1,1,Difficulties with Bell internet have mushroomed ... commencing with my initial contact with Bell Loyalty Dept. on Jan. 27th.  I'm hoping this survey will inspire some response.,
330307,04-FEB-12,03-FEB-12,Budala,,en,174.93.244.45,robertshawke@sympatico.ca,14849678,000000123034830,5,4,,5
330308,04-FEB-12,02-FEB-12,Hari,,en,174.89.140.36,friday.horton@sympatico.ca,14830054,000000123011473,5,5,,5
330309,04-FEB-12,03-FEB-12,Aymen,,fr,65.93.51.114,mitoupin@sympatico.ca,14847810,000000123035525,4,1,Le problème était de mon côté et non du vôtre.  Je n'avais plus d'espace sur mon disque dur.  merci!,5
330310,04-FEB-12,03-FEB-12,Med Lassaad,,fr,174.92.156.238,richard.leclair@sympatico.ca,14849486,000000123036846,4,4,,4
330311,04-FEB-12,03-FEB-12,Chandler,,en,207.230.255.66,gldep@sympatico.ca,14843758,000000123036780,2,4,"Not make me jump through hoops to prove who I am , when you have 3 pages of info On me but you want my B1... number ?? are you really serious !!",1
330312,04-FEB-12,03-FEB-12,Kaustabh,,en,74.15.80.27,bev.whitlock@sympatico.ca,14840398,000000123031273,4,4,NOTHING,4
330313,04-FEB-12,03-FEB-12,Jean,,en,184.148.127.136,rpawlaczek@sympatico.ca,14849902,000000123034789,5,5,"Don't make me call cancellation departamet
each time I need to resolve some problems,it should be done at first level of customer service.
With regards
Roman Pawlaczek",4
330314,04-FEB-12,03-FEB-12,Houssem,,fr,184.147.254.100,helene.proulx1@sympatico.ca,14844150,000000123038560,4,4,,4
330315,04-FEB-12,03-FEB-12,Gregorio,,en,70.51.217.134,cambekar@sympatico.ca,14840898,000000123031809,5,5,,5
330316,04-FEB-12,03-FEB-12,Anusha,,en,67.70.86.88,philbe@sympatico.ca,14848872,000000123047609,4,5,,4
330317,04-FEB-12,02-FEB-12,Saber,,fr,76.64.115.131,ronny.dunlop@sympatico.ca,14836584,000000123011068,4,3,"informations plus claire qu'il y avait
une augmentation a venir",4
330318,04-FEB-12,03-FEB-12,Dilip,,en,65.92.53.37,susangough@bell.net,14851022,000000123047200,5,5,  Nothing at all. ,3
330319,05-FEB-12,11-JAN-12,Alisia,,en,70.48.107.205,kohlbergers@sympatico.ca,14569494,000000122485222,4,4,,3
330320,05-FEB-12,04-FEB-12,Alexander,,en,174.88.83.77,hison@sympatico.ca,14856074,000000123062460,5,5,Can't think of anything.,5
330321,05-FEB-12,04-FEB-12,Shaik Rameez,,en,76.70.106.86,mm1663@sympatico.ca,14858706,000000123066820,4,4,,4
330322,05-FEB-12,04-FEB-12,Amine,,fr,67.70.134.86,jeanclaudelariviere@sympatico.ca,14856556,000000123067315,3,2,j avait perdu un pilote et il ne pouvait m aider a ce sujet,4
330323,05-FEB-12,04-FEB-12,Azza,,en,174.94.69.134,sandro77@sympatico.ca,14860292,000000123052351,5,5,,5
330324,05-FEB-12,03-FEB-12,Ashish Prabhu,,en,74.15.4.123,daveandsandragerrard@sympatico.ca,14841978,000000123048053,5,5,Not a thing!,5
330325,05-FEB-12,04-FEB-12,Afef,,fr,76.67.194.108,saramelirosedionne@sympatico.ca,14860332,000000123050229,4,4,,5
330326,05-FEB-12,03-FEB-12,David,,en,74.14.171.155,bmelikian@sympatico.ca,14840540,000000123038587,4,4,"Keep-up the good work.
Thank you.",5
330327,05-FEB-12,04-FEB-12,Neha,,en,65.92.232.149,scott.draycott008@sympatico.ca,14860384,000000123062593,5,5,,5
330328,05-FEB-12,31-JAN-12,Houcine,,fr,76.64.242.130,marie.pierre13@sympatico.ca,14806246,000000122969017,4,4,,4
330329,03-FEB-12,02-FEB-12,Mohd,,en,70.26.127.194,peter.tso@sympatico.ca,14835710,000000123022597,4,3,,5
330330,03-FEB-12,02-FEB-12,William,,en,70.26.127.194,peter.tso@sympatico.ca,14835712,000000123023615,5,5,,5
330331,04-FEB-12,03-FEB-12,Aloysious,,en,64.228.143.183,arnoldprasad@sympatico.ca,14840006,000000123047040,5,5,Improve access of information for the agent...was placed on hold while research was being done...which is ok but it did take some time.,4
330795,04-FEB-12,01-FEB-12,Oscar,,en,70.31.66.142,chow2002@sympatico.ca,14813756,000000122995809,4,3,"I still think I should be given a new modem as power light keeps flicking from green to red and dsi and enternet light keep blinking.
",3
330796,04-FEB-12,03-FEB-12,Carole,,en,64.228.65.200,annvan@sympatico.ca,14839940,000000123034379,2,3,it would have helped to speak with someone who could make specific changes,4
330797,05-FEB-12,03-FEB-12,Mohamed Hedi,,fr,70.55.184.214,marilau@sympatico.ca,14847124,000000123034819,4,4,"Régler le problème - relativement simple- plus rapidement. 

Mais Bell n'est pas reconnu pour son service implicant les ordis Macintosh.",4
330798,05-FEB-12,29-JAN-12,Haythem,,fr,70.24.212.177,poporich@sympatico.ca,14786364,000000122911966,5,5,,5
330799,05-FEB-12,31-JAN-12,Nicholas,,fr,184.145.220.13,ssylvain007@sympatico.ca,14809764,000000122972035,3,1,"Ce n'est pas la faute du conseiller c'est plutôt l'ensemble des conseillers qui ne disent pas la même chose.
Lorsqu'on m'a expliqué le forfait Fib7 on m'a dit que la sécurité avancée incluait le COFFRE FORT et maintenant on me dit que ce n'est pas inclus.
Je vais rappeler lorsque j'aurai du temps libre et si on me confirme encore que le Coffre fort n'est pas inclus je penserai sérieursement cette fois ci à changer de fournisseur car depuis environ 6 semaines on dit et se dédit chez Bell. De plus, depuis l'activation du service Fib7 le service ne semble pas plus rapide et moi`ns rapide que celui de mes confrères qui ont Videotron. Fib7 semble similaire à Essentiel plus que j'avais avant",2
330800,05-FEB-12,04-FEB-12,Hassen,,fr,65.93.154.207,real.louise.chaput@sympatico.ca,14859708,000000123059830,5,5,tout a été très bien géré,5
330801,05-FEB-12,04-FEB-12,Natalia,,en,70.27.85.41,elsliger@sympatico.ca,14855100,000000123055086,5,5,,1
330802,05-FEB-12,04-FEB-12,Alonia,,en,67.68.180.150,hopeqc@bell.net,14856118,000000123056391,5,5,Not get disconnected and she had to phone me back.,5
330803,05-FEB-12,03-FEB-12,Lobna,,fr,70.55.53.168,lise6033@bell.net,14846484,000000123025594,5,4,"mon fils ma dit que je ne pouvais pas prendre tout mes 1g  moi je ne comprend pas 
",3
330804,05-FEB-12,04-FEB-12,Sabrine,,fr,70.48.93.213,alinelandry@sympatico.ca,14852800,000000123050052,5,5,Vous devriez avoir plus de préposés à la clientèle qui s'eppellent Sabrina.,3
330805,05-FEB-12,04-FEB-12,Zaccheus,,en,70.24.104.58,cfry@sympatico.ca,14853922,000000123066630,5,5,"Zaccheus helped me to hear by slowing her speech, she was warm and courteous, so I really cannot think how she sould have done a better job.",5
330806,05-FEB-12,25-JAN-12,Josh,,en,174.94.39.107,angatang@sympatico.ca,14729836,000000122821037,5,5,just fine,5
330807,05-FEB-12,04-FEB-12,Roxanne,,en,76.65.37.209,amjleclair@sympatico.ca,14852884,000000123058480,5,5,Nothing,5
330808,05-FEB-12,03-FEB-12,Dilli,,en,70.27.140.154,jerry17@sympatico.ca,14844996,000000123047640,5,5,,4
330809,05-FEB-12,31-JAN-12,Helmi,,fr,70.51.15.46,toudjin@sympatico.ca,14810408,000000122972555,4,4,,5
330810,05-FEB-12,04-FEB-12,Haythem,,fr,70.55.165.227,dianieg@bell.net,14854698,000000123056828,2,1,,3
330811,05-FEB-12,04-FEB-12,Meriam,,fr,70.55.165.227,dianieg@bell.net,14854700,000000123050383,3,3,,3
330812,05-FEB-12,04-FEB-12,Anis,,fr,70.55.165.227,dianieg@bell.net,14854702,000000123051176,1,1,,1
330813,05-FEB-12,03-FEB-12,Kyle,,en,70.48.5.183,jane.featherstone@sympatico.ca,14844716,000000123027404,4,4,I would hope Bell would do a better job of keeping track of modems.  I was asked to return 2 modems that had already been returned to Bell some time ago.  The representative promised me that i wouldn't be contacted again about the modems that have already been returned.,4
330814,05-FEB-12,03-FEB-12,Evan,,en,184.145.19.79,karen.black094@sympatico.ca,14845634,000000123044077,5,5,"I should never have had to phone Bell in the first place.  It seems like I have to complain before things get better. It would be nice if Bell was proactive rather reactive.  Even though my issues usually get resolved when I call, I don't have that kind of time and one of these days, I'll consider going elsewhere for my service.",3
330815,05-FEB-12,04-FEB-12,Zishan,,en,76.67.127.155,smiley101@bell.net,14860638,000000123059472,5,5,nothing,5
330816,05-FEB-12,04-FEB-12,Syed,,en,74.14.111.46,deliberato@bell.net,14854602,000000123063341,5,4,,5
330817,05-FEB-12,04-FEB-12,Adnene,,fr,70.30.168.134,lo.ca@sympatico.ca,14857762,000000123053186,4,4,"J'ai reçcu un excellent service de Adnene qui est le 2e représentant avec lequel j'ai travaillé le 4 février dernier. Il est professionnelle et compétent.  
Le premier conseiller MOhamed 833643 était compétent dans les techniques de résolution de problème informatique par contre très incompétent dans le service a la clientèle.Il n'a pas complètement résolue mon problème j'ai dû rappeler une deuxième fois, il disait me rappeler dans 15 èa 20 minutes pour terminer le travail. il est fait pour travailler sans intéraction avec le public. Donc chapeau a Adnene qui s'est donné la peine de vulgariser les interventions qui ont été faites sur mon ordinateur autant par son prédécesseur que par lui-même Mohamed pour sa part aurait besoin d'une bonne formation pour expliquer aux gens les actions qu'ils posent sur notre matériel. Je présume qu'il doit servir plus de client a l'heure, par contre ses qualités de communicateur ne sont pas la. Si j'avais le choix du technicien il est évident que je choisirais Adnene",4
330818,05-FEB-12,04-FEB-12,Linda,,en,65.95.59.12,robertpage@sympatico.ca,14859930,000000123052096,5,5,nothing,5
330819,05-FEB-12,04-FEB-12,Sudhakar,,en,64.228.158.115,cammun@sympatico.ca,14853758,000000123053813,5,5,No great experience,4
330820,05-FEB-12,28-JAN-12,Jamie,,en,65.95.130.76,cenulear@sympatico.ca,14772072,000000122895342,4,3,"Took several hours for browsing to work normally after new router was installed.

My upload speed is a lot slower than my download speed. Not sure if that is normal.",3
330821,05-FEB-12,03-FEB-12,Haythem,,fr,76.71.191.6,dolcemako@bell.net,14842474,000000123030772,5,5,pour moi !! tout c'est très bien passer. Merci!!,4
330822,05-FEB-12,29-JAN-12,Gilberto Jose,,en,184.146.159.82,wscrivens@sympatico.ca,14788348,000000122912858,4,4,Less time on hold,4
330823,05-FEB-12,03-FEB-12,Wayne,,en,76.69.16.164,n-lebeau@sympatico.ca,14848122,000000123036117,3,4,,3
330824,05-FEB-12,04-FEB-12,Hassen,,fr,70.53.249.200,oquebec@sympatico.ca,14859134,000000123054726,5,2,Le problème revient constamment.  Je vais rurement rappeler.  Il faut que ça se règle car je suis en convalescence et j'aimerais bien qu'interner fonctionne,5
330825,05-FEB-12,03-FEB-12,Moncef,,fr,70.30.232.61,rayllax99@bell.net,14849298,000000123032526,4,4,ne pas a avoir a téléphoner une 2ième fois en février 2012 pour que le crédit soit appliqué a ma facture suite a mon 1ier appel placé en novembre 2011.,5
330826,05-FEB-12,03-FEB-12,Lukasz,,fr,174.88.56.174,dfackini@bell.net,14842288,000000123038767,4,5,,5
330827,04-FEB-12,03-FEB-12,Megan,,en,174.94.35.252,david.sarah.herlufsen@bell.net,14842014,000000123042412,5,5,,5
330828,04-FEB-12,03-FEB-12,Sajid,,en,70.31.64.205,Bud.Dilling@sympatico.ca,14839062,000000123042307,5,5,"Nothing.  Mohammed was courteous, positive, and knowledgeable.",5
331309,07-FEB-12,06-FEB-12,Eleanor,,en,76.65.167.149,muzgeorge@bell.net,14876144,000000123085676,5,5,,5
331310,07-FEB-12,06-FEB-12,Soumia,,fr,70.30.173.179,mallaro@sympatico.ca,14875294,000000123081833,5,5,,5
331311,07-FEB-12,06-FEB-12,Casey,,en,67.70.56.224,paula.sansom@sympatico.ca,14876586,000000123088887,4,4,"Given me Casey in the first place.
 I can no longer deal with your rude and uninformed reps in the philipines and india, the one in the philipines basically called me a liar.
IF IT WASN:T FOR CASEY I WOULD HAVE CANCELLED MY ACCOUNT",3
331312,07-FEB-12,06-FEB-12,Tony,,en,67.68.45.76,bdh@sympatico.ca,14870346,000000123085033,5,5,none,5
331313,07-FEB-12,06-FEB-12,Nawel,,fr,64.229.49.149,deletredl@sympatico.ca,14871704,000000123083602,4,4,,4
331314,07-FEB-12,06-FEB-12,Alicia,,en,70.49.32.130,smaginnis@sympatico.ca,14877966,000000123090441,2,1,"The wait time to speak to a CSR was unacceptable.  Wanted internet disconnected asap but was advised had to wait 30 day as part of the terms of service.  Have been with Bell 30 years, and have complied with terms of service.  Felt didn't need to wait 30 days.",1
331315,07-FEB-12,06-FEB-12,Manoj Sandra,,en,74.15.88.30,giaquint@sympatico.ca,14872800,000000123081210,1,1,Please call me at 905-884-2906 the entire technical customer service support needs to be reviewed. As I write to you I am getting bye at worse than dial up speed at high speed billing,1
331316,07-FEB-12,06-FEB-12,Afroze,,en,70.51.222.156,nverhaeg@sympatico.ca,14876348,000000123091184,5,5,"This is the first time, that I had a satisfactory session with one of your representatives. I am usually very weary calling you for help, because ususally my needs are not met after hours of consultation. It leaves me totally frustrated. I hope this was a change for the better, because I am very seriously considering changing providers. I do not want to sound biased, but a lot has to do with language. It is hard to understand people with a very heavy accent over the telephone.",3
331317,07-FEB-12,06-FEB-12,Sarah,,en,67.70.111.75,azureskies@sympatico.ca,14870252,000000123092248,5,5,had to request Canadian support would like to have been directed there without question,4
331318,07-FEB-12,06-FEB-12,Maria,,en,76.70.116.83,percy.vera.bergart@sympatico.ca,14876652,000000123083304,2,5,I had great difficulty understanding Maria--her accented English was most difficult for me.,4
331319,07-FEB-12,06-FEB-12,Anis,,fr,65.92.252.245,boude51@sympatico.ca,14870624,000000123089270,1,1,"Avoir des gents qui ce débarasée pas de nous!
Nous allons changer pour Vidéotron pour un meilleur service......",1
331320,07-FEB-12,06-FEB-12,Hector,,en,69.156.109.72,dschaff@sympatico.ca,14872012,000000123085457,4,4,Be able to use magic!,4
331321,07-FEB-12,06-FEB-12,Aymen,,fr,184.144.166.171,miccar@sympatico.ca,14875742,000000123084832,5,5,,5
331322,07-FEB-12,06-FEB-12,Gustavo,,en,76.67.18.110,patsiller@sympatico.ca,14876558,000000123081942,1,1,I need to speak with a human tech support,
331323,07-FEB-12,06-FEB-12,Pierre,,en,70.48.209.36,gsmith@bell.net,14873016,000000123082271,4,2,when you switched my number ..wait untill the internet is closed looped at the same time ..I was without internet for 24 hours  This is not exceptable!!!!!!!!! ,3
331324,07-FEB-12,06-FEB-12,Melvin,,en,174.91.126.24,a.m.mesic@sympatico.ca,14869610,000000123082013,4,4,,4
331325,07-FEB-12,06-FEB-12,Allaura,,en,70.27.85.104,cverheyen@sympatico.ca,14871428,000000123093737,3,2,still is slow with the down load speed,3
331326,07-FEB-12,06-FEB-12,Hela,,fr,75.74.252.103,henriette.boucher@sympatico.ca,14873178,000000123083338,5,5,tout fut fait merci,5
331327,07-FEB-12,03-FEB-12,Sana,,fr,67.68.198.12,augera@sympatico.ca,14840102,000000123026879,3,4,,4
331328,07-FEB-12,06-FEB-12,Leni,,en,74.14.233.122,ianmack@sympatico.ca,14873332,000000123084705,1,1,Listen !,1
331329,07-FEB-12,06-FEB-12,Mahmoud,,fr,174.89.226.121,mpservices@bell.net,14876078,000000123096852,5,5,,5
331330,07-FEB-12,06-FEB-12,Jonathan,,en,74.14.233.122,ianmack@sympatico.ca,14873334,000000123084454,2,3,Have your initial team relay acquired information better,2
331331,07-FEB-12,06-FEB-12,Souhail,,fr,65.94.179.133,avilleneuve001@sympatico.ca,14870228,000000123084123,5,5,,5
331332,07-FEB-12,06-FEB-12,Oussama,,fr,70.27.238.21,dberaldali@sympatico.ca,14871640,000000123097416,1,1,,1
331333,07-FEB-12,06-FEB-12,Hadhemi,,fr,67.68.145.122,champagne.gregoire@sympatico.ca,14871024,000000123081634,5,5,"Ma demande a été résolue au deuxième appel parce qu'au premier, le monsieur qui m'a répondu ne voulait même pas m'aider à changer mon mot de passe et s'impatientait après moi quand je ne trouvais pas l'endroit qu'il me disait d'aller.  Il n'a même pas pris la peine de prendre le contrôle de l'ordinateur. Félicitations par contre à Madame.",4
331334,07-FEB-12,06-FEB-12,Jean,,en,184.145.15.14,leroy.fong040@sympatico.ca,14874838,000000123083243,5,5,,5
331335,07-FEB-12,06-FEB-12,Ronald,,en,74.14.0.56,bsouthbjlinks@sympatico.ca,14870744,000000123083132,3,4,"I live in the western part of the City of Ottawa.  I cannot get fast ADSL/DSL service for some reason and this has been the case for many many many years. Although I am in Ottawa and pay taxes to Ottawa my high speed internet service was unavailable, NOT as available as woul;d be expected by any resident of the City of Ottawa. This is NOT because of technology it is because of Bell corporate greed!  A high speed access card could have been put into the remot concentrator that services my community here in Ottawa, and that could have been done many many years ago.  It was not, simply because Bell did NOT want to spend the money!",3
331336,07-FEB-12,06-FEB-12,Gustavo,,en,208.4.56.250,crawfish@sympatico.ca,14871380,000000123084786,5,5,,5
331337,07-FEB-12,06-FEB-12,Kim,,en,208.4.56.250,crawfish@sympatico.ca,14871382,000000123087771,5,5,,5
331338,07-FEB-12,06-FEB-12,Celina,,en,70.24.162.85,karlo.gombar@sympatico.ca,14874360,000000123088264,5,5,,4
331339,07-FEB-12,06-FEB-12,Moez,,fr,74.198.164.42,magus@bell.net,14875262,000000123087428,4,5,,4
331340,07-FEB-12,06-FEB-12,Gautham,,en,184.147.232.138,hmmanttari@sympatico.ca,14873242,000000123086851,5,5,,5
331341,07-FEB-12,06-FEB-12,Felix,,en,38.117.92.58,delfosse@sympatico.ca,14871706,000000123091789,5,5,Not much.  The client rep was very good.  ,4
331342,07-FEB-12,06-FEB-12,Padala,,en,65.92.115.72,hubert.maria@sympatico.ca,14873278,000000123081226,5,5,Cannot think of any,5
331343,07-FEB-12,06-FEB-12,Mohamed,,fr,65.94.83.215,turmel2335@sympatico.ca,14878672,000000123098309,5,4,Éviter que j'aie à communiquer avec vous en ayant une meilleure communication interne de votre entreprise.,2
331344,07-FEB-12,06-FEB-12,Afef,,fr,142.85.5.22,jkhoury@sympatico.ca,14873952,000000123081202,5,5,,5
331345,07-FEB-12,06-FEB-12,Eric,,en,74.14.131.102,jlandry134@sympatico.ca,14873958,000000123088848,5,5,,5
331346,07-FEB-12,06-FEB-12,Naveed,,en,184.146.156.197,francis.lacasse@sympatico.ca,14872503,000000123092085,1,1,,3
331347,07-FEB-12,06-FEB-12,Neila,,fr,174.89.165.166,pierrebarrette@bell.net,14876724,000000123084262,5,4,Rien. Les efforts déployés par la préposée étaient au-dela de toute attente.,5
329782,06-FEB-12,05-FEB-12,Dinesh,,en,69.158.147.112,freiheit@sympatico.ca,14864382,000000123072565,1,1,"Signed up for fiber optics TV. Changed date from Feb.5 to Mar 01. Totally got screwed up. E-mail pointing out technician visit Feb. 5, never showed up, but internet stopped working Feb. 5th. Was told it will take 48 hrs to get it to work again. Unacceptable. 
Bell person doing security check actually asked to what province Toronto was in !!!!!! I thought Verizon was bad, did not expect this from Bell.
Internet was activated again with help from someone in India, I think. 
Was on the phone for about 75 minutes !!!!",3
329783,06-FEB-12,03-FEB-12,Padmanaban,,en,174.91.115.135,j.tischler@sympatico.ca,14844554,000000123034545,5,5,,5
329784,06-FEB-12,05-FEB-12,Gaudenz,,en,70.31.44.249,bridgstock@bell.net,14862926,000000123079670,4,2,someone promised to call back today with a solution regarding the modem problem - it is 8:30 pm  and no one has called me back,3
329785,06-FEB-12,02-FEB-12,Aquiles,,en,174.91.86.95,acafaro@sympatico.ca,14826200,000000123016798,4,3,,3
329786,06-FEB-12,05-FEB-12,Ashwini,,en,99.248.182.126,joalclark@sympatico.ca,14865406,000000123069278,1,1,"i was passed back & forth from representative to representative.  Ashwini kept interrupting me.  I finally had to ask to speak to a supervisor.  Also,  your phone system is very difficult & time consuming to get to the department needed.  Even then,  it doesn't do the trick",2
329787,06-FEB-12,03-FEB-12,Walim,,fr,70.55.97.235,diane.chaput@sympatico.ca,14842324,000000123043403,5,5,,4
329788,06-FEB-12,04-FEB-12,Denys,,en,65.95.24.216,ljv@sympatico.ca,14857724,000000123066480,5,5,Denys solved the problem 100%.  It was a matter of getting my laptop to work with the WiFi system that had been slightly adjusted.  I was very satisfied.,5
329789,06-FEB-12,02-FEB-12,Nayeem,,en,174.88.9.9,wkchang@sympatico.ca,14838760,000000123023055,5,5,Keep p the good work,5
329790,06-FEB-12,04-FEB-12,Med Wassim,,fr,174.92.176.247,michellavallee@bell.net,14858590,000000123057832,4,4,,4
329791,06-FEB-12,05-FEB-12,Ericka,,en,64.231.89.72,p.argenti@sympatico.ca,14867316,000000123079004,4,4,no comment,4
329792,06-FEB-12,03-FEB-12,Paolo,,en,184.148.115.167,kimrp@sympatico.ca,14845916,000000123032212,5,5,,5
329793,06-FEB-12,31-JAN-12,Oscar,,en,64.231.190.125,pmarro@sympatico.ca,14808068,000000122972233,5,5,,5
329794,06-FEB-12,05-FEB-12,Eliena,,en,74.12.139.14,michael.scully@sympatico.ca,14866802,000000123077689,5,4,Inform the customer why they're experiencing the problem in question.,4
329795,06-FEB-12,05-FEB-12,Vikram Aditya,,en,70.49.232.233,gmes@bell.net,14864596,000000123077435,4,4,get rid of the automatic answering service.  ,4
329796,06-FEB-12,05-FEB-12,Salvador,,en,174.95.202.227,delainehampton1@sympatico.ca,14863736,000000123069061,3,4,This call was part of a very complicated series of missed appointments and misleading commitments. Eventually my concerns were escalated and the technician did come to do the installation on Sunday aft. The technician did a fine job.,4
329797,06-FEB-12,05-FEB-12,Sudheer,,en,64.231.153.254,douglasvc@sympatico.ca,14863934,000000123080069,5,5,na,5
329798,06-FEB-12,05-FEB-12,Moses,,en,64.228.157.238,anjalov@bell.net,14862418,000000123077918,5,5,my recent experience was completely resolved. Your representative was very much cooperative and has good knowledge and was capable to resolve my internet problem.,5
329799,06-FEB-12,04-FEB-12,Zulfiquar,,en,184.144.40.71,joseph.morris@sympatico.ca,14856928,000000123066533,4,4,? very slow for the money i pay.......,3
329800,06-FEB-12,05-FEB-12,Chenara,,en,174.93.161.72,jcoffin@sympatico.ca,14865200,000000123074984,5,5,"This was my 3rd call since signing up for Fibe 7 on 2011-Dec 18th.... calling for support on billing should not be a necessity but an exception.... also one support for internet and phone would be helpful....
My first call after upgrading was because I was switched by mistake to Bell Essential and my service was throttled from 7Gbps to 1Gbps.... I was assured that I would not be charged for this mistake.... I also discussed that  it was indicated that a new modem was required... when I found out that only an ADSL modem is required I felt scammed into purchasing the 2wire modem for the $49.95 + tax. I was offered a $10 a month credit for 3 months... My second call was to loyality service.... in regards to the competitive rate from Tek Savvy... after which I was offered the modem for no charge, a permanent no charge upgrade to 100G per month at no charge and 3 months free of Fibe 7 for the inconvenience... My third call was when I rec'd my Jan 18th bill showing I was charged for Bell Fibe 7 from Dec 19th to Jan 11 and credited part of the time based on my call to the loyality service... however in the same period I was also charged from Dec 24th to Jan 11 for the Bell Internet Essential less a partial credit plus $17.10 for Internet Usage (for usage above 1G for Essential service)....
In regards to the 3rd call on Feb 5th, your service rep ""Chenara"" was polite and made every effort to answer my questions as quickly as possible.
My 3 key interests were receiving credit for the Bell Internet Essential, the associated internet usage fee and credit or return the modem... Specific to the modem I had found that online Bell offers this same modem as a home networking option for $19.95... and no charge to new internet customers... After listening to my questions, Chenara put me on hold to seek  authourization on what could be done. To such ends the settlement value for the Jan 18th bill has more than met my expectations.... Thank-you for your effort. 
As far as question 4) I recognize that Bell is making a strong effort in support to their customers... the Fibe 7 works well and we have been Bell customers for a long time (13 + years at this address alone)...  I hope that the February internet bill holds no surprises. The recommendation would Probably with the caution of check your bill and be prepared to call Customer Service to correct the mistakes...that leaves the phone side corrections to do....Thank-you.",4
329801,06-FEB-12,05-FEB-12,Eya,,fr,174.91.207.118,toitdor@sympatico.ca,14868910,000000123073957,5,5,C'était très bien et le problème a été corrigé rapidement.,5
329802,06-FEB-12,05-FEB-12,Preethi,,en,50.100.210.227,cg911@sympatico.ca,14863206,000000123069481,4,4,Made sure that the person follows through with what is said. If you tell someone you  will call back then do so.,3
329803,06-FEB-12,05-FEB-12,Steve,,en,184.151.127.128,larobertson@sympatico.ca,14866005,000000123069949,1,1,same as last call - replace the modem!,1
329804,07-FEB-12,04-FEB-12,Gopi Rathinam,,en,76.71.54.192,lizzzie@sympatico.ca,14857720,000000123050016,5,5,nothing,5
329805,07-FEB-12,05-FEB-12,Elyes,,fr,65.93.154.234,c.pepin62@sympatico.ca,14863030,000000123078633,5,5,"rien, tout était parfait",5
329806,07-FEB-12,01-FEB-12,Jdey,,fr,174.93.231.141,lamoureux.sylvie@bell.net,14819052,000000122984897,4,4,,5
329807,07-FEB-12,06-FEB-12,Bry,,en,74.15.20.177,sandyandtony@bell.net,14877678,000000123089606,5,5,no improvement needed,5
329808,07-FEB-12,06-FEB-12,Roxanne,,en,70.27.124.72,redbucket44@sympatico.ca,14877086,000000123089267,4,4,Nothing this time.,3
330332,04-FEB-12,03-FEB-12,Manoranjith,,en,70.53.51.238,fgeraci@sympatico.ca,14843134,000000123043174,5,5,"I tried to change my password on the Bell website, but the information I got there was convoluted and unhelpful. The customer service rep I reached by phone, in contrast, was able to resolve the problem in 5 minutes flat.

BTW, the Bell website has also been a disappointment in terms of receiving current telephone bills! Invariably, the first monthly message I receive takes me to *last month's* billing, which has been paid; *several days later* I get another message that ""Your Bell e-bill is ready"" that actually shows my current bill. Why does this glitch keep occurring? This is the reason I have ticked ""maybe"" for the next question -- whether or not I would recommend Bell. Please make your website easier to navigate!!!

But the CSR I dealt with yesterday was excellent.",3
330333,04-FEB-12,03-FEB-12,Viency,,en,69.159.4.202,darlene.lennox@sympatico.ca,14841936,000000123041475,5,4,Hold wait time is very lenghty,5
330334,04-FEB-12,03-FEB-12,Yahia Isameddine,,fr,174.93.146.210,gilledesrosiers@bell.net,14843704,000000123037870,4,5,Tout était correct,5
330335,04-FEB-12,03-FEB-12,Kay,,en,184.147.42.31,bobmcgraw@sympatico.ca,14840582,000000123038248,3,4,not charge so much for the modems. I have paid a charge of $75 when I got the modem then I pay a lease on it for years. It starts out at $2.95 a month then goes to 3.95 then to 4.95. I get mad a t the cost so I want to buy it out right and it still costs another 49.95. Robbery as far as I am concerned. I paid for about 3 modems and still have t o buy it . YAY Bell Canada,2
330336,04-FEB-12,03-FEB-12,Ashwini,,en,174.92.114.162,joerees@sympatico.ca,14845238,000000123027167,2,3,"You said you would send a replacement modem in 3-5 business days.... after 8 days with no internet service We had to call you back and wait on hold again, to find out that you Did Not send a modem, but would now, ... and it would be 3-5 business days ... AAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHHHGGGGGGGGGGGGGGGGGGGGGGGGGGGGG",2
330337,04-FEB-12,31-JAN-12,Twinx,,en,184.146.135.181,yolanta@sympatico.ca,14811074,000000122950066,4,4,,4
330338,04-FEB-12,03-FEB-12,Mike,,en,76.67.30.130,kimwally@sympatico.ca,14845918,000000123035664,4,4,I'll know when I get my next bill.,4
330339,04-FEB-12,03-FEB-12,Cody,,en,70.49.246.171,august.brekalo@sympatico.ca,14840108,000000123035229,4,4,"if you lowering the price for you services, than you should lower the price to the costumers automatically.
With this people would save money and would be more happy.",4
330340,04-FEB-12,03-FEB-12,Jonathan,,fr,174.93.245.27,yasmin@sympatico.ca,14852160,000000123040388,5,2,"améliorer la force de mon signal internet, afin que je puisse dépasser 3 étages de mon domicile.

Jonathan est très compétent et très patient.
",4
330341,04-FEB-12,03-FEB-12,Basker,,en,184.145.66.169,ma_smith@sympatico.ca,14846904,000000123024929,4,5,I waited too long on hold.  Approx. 15-20 minutes.,4
330342,04-FEB-12,03-FEB-12,Jose,,en,72.186.177.10,eallen@sympatico.ca,14842698,000000123033545,5,5,explain why my pass word did not work after about 8 years????,5
330343,04-FEB-12,03-FEB-12,Lorrey,,en,76.68.103.101,brenda.ken.wright@sympatico.ca,14840667,000000123041215,5,5,"FASTER resolution of problem .... this took hrs. (?) .... however, he restored my initial e-mail acct. that was 'gone' 3 yrs. ago & no on else could do that after several calls at the time.  I was told it no longer existed; there were over 2000 emails in the INBOX when we finally accessed it yesterday!!",4
330344,04-FEB-12,03-FEB-12,Brenda,,en,67.71.2.5,claudiostanciu@sympatico.ca,14841464,000000123048506,5,5,"I only had to reset the email password, i think the service was very good, there is nothing to improve.
Thank you",5
330345,04-FEB-12,01-FEB-12,Abdelalim,,fr,184.144.229.157,rbonin@sympatico.ca,14822452,000000122982244,4,4,,4
330346,04-FEB-12,31-JAN-12,Edwin,,en,65.95.109.186,peterandress@sympatico.ca,14807934,000000122962447,5,5,,5
330347,04-FEB-12,01-FEB-12,Nancy,,en,64.231.182.213,rongdixon@sympatico.ca,14822964,000000122985971,5,5,,5
330348,04-FEB-12,03-FEB-12,Venkatesh,,en,76.64.150.131,lorettas@sympatico.ca,14846590,000000123041770,5,5,At this time I was completely satisfied with my service. ,5
330349,04-FEB-12,03-FEB-12,Jose,,en,174.95.226.139,k.e.noel@sympatico.ca,14845586,000000123030700,1,1,"The conversation was with Keith.This and the previous satisfaction survey is being done by my husband, Keith.
The one thing: Provide actual service.
In future, please do not send any request for a response to your surveys. As they do not accomplish what they are truly meant to. When you get serious, I will. Do you people have the phone number for videotron?",1
330350,04-FEB-12,02-FEB-12,Sanjiv,,en,174.91.129.110,f.lgun@sympatico.ca,14829714,000000123020107,1,1,"provide a local representative without a heavy
accent who understands if there is or is not a 
local problem",
330351,04-FEB-12,03-FEB-12,Carmen,,en,70.53.30.178,shonikerds@bell.net,14850532,000000123028912,3,1,please allow more than 10 attachments when forwarding e-mails....other servers can !,3
330352,04-FEB-12,03-FEB-12,Roxanne,,en,174.91.135.192,owenh@sympatico.ca,14848452,000000123036971,2,2,I have had intermittent problems with my internet and they were not resolved in a timely manner,3
330353,04-FEB-12,03-FEB-12,Melvin,,en,65.92.149.2,lisacheng73@sympatico.ca,14846460,000000123029754,5,4,"The problem  started on last Sunday ( 1-29-12). I called on Monday and the problem was solved. However, it came back again on Thursday night (2-5-12).  I would appreciate if you could do a detail and thorough check after the repair to make sure that the same thing would not reoccur again.",4
330354,04-FEB-12,03-FEB-12,Angel,,en,184.146.155.157,gormar12@sympatico.ca,14843824,000000123026283,5,5,"NOTHING Angel the girl who took care of me in the Philipeans truly lived up to her name. she was so very kind and patient with an old senior like me.Same with Mathew in I think Missasauga ,Ont that she put me in touch with about my phone, and there was no long wait he took care of me as soon as she put me through to him.",5
330355,04-FEB-12,03-FEB-12,Mohammed,,en,174.94.32.151,petervg@sympatico.ca,14848850,000000123044839,5,5,You would have had to personally come to my home to improve your service.,5
330356,04-FEB-12,03-FEB-12,Thomas,,en,70.31.123.3,cefoster@sympatico.ca,14841110,000000123030109,5,5,"Nothing,it's all good!",5
330357,04-FEB-12,03-FEB-12,Wafa,,fr,70.26.191.136,sgonzalez@sympatico.ca,14850414,000000123028378,5,5,,5
330358,04-FEB-12,30-JAN-12,Aurea,,en,67.70.94.207,thomassugar@sympatico.ca,14797680,000000122933539,2,1,Properly trained tech.'s that are able to solve issues that impair the sending & receiving of mail using bell supplied software. Insted of pretending that it has been done. ,2
330359,05-FEB-12,03-FEB-12,Jay,,en,70.55.24.132,diane_thompson@sympatico.ca,14842336,000000123035447,5,5,,5
330360,05-FEB-12,03-FEB-12,Gautham,,en,70.26.15.136,hmokhtar@bell.net,14844232,000000123041219,5,4,,5
330361,05-FEB-12,04-FEB-12,Faqria,,en,184.145.106.232,treveghan.lamoureux@sympatico.ca,14861270,000000123056741,5,5,,4
330829,04-FEB-12,03-FEB-12,Jeffery,,en,74.15.250.219,cankee@sympatico.ca,14840924,000000123048127,1,1,"The call on February 3 was my fourth to Bell following a letter I received indicating that our current Bell Internet Wimax service would be discontinued on February 14.  I first called on January 12 and spoke to Pascal.  He was pleasant and helpful.   I was given Reference #122513822 and told that it would arrive by mail in 10 days.  When it didn't arrive, I called again on January 30 and spoke to Roy who was also very pleasant and tried to be helpful.  He explained that there was a problem/glitch and couldn't complete the order until a superviser or representative sorted out some details.  He said that he would call back the following evening at approximately the same time (6:00pm).  I did not receive a call back that evening so I called again on January 31.  Unfortunatley I did not get that individual's name, but he took my name and phone number and said that Roy would call later that evening as he was currently doing call backs to explain the technical difficulties that Bell was having in processing these orders.  When I received no calls from Bell, I called again on February 3 and spoke to Jeff who said:  ""It looks like your order has been processed.  You should receive it within a week.  Pascal is doing call backs and should call to let you know.""  He also said something about someone trying to call us and they couldn't reach the number, didn't know if it was long distance???  There were no messages left and indeed someone has been home 99% of the time for the past 3 weeks.  His choice of words (looks like, should) did not instill much confidence that we would indeed receive a Turbo Hub in the mail. You ask what is the one thing you could have done better...?  There are several things, but most importantly don't promise to get back to us if you have no intention of doing so.  I blame Bell for not having this situation better organized in the first place.  We have been loyal Bell customers for a long time.  At this point we are extremely angry and frustrated and will be looking at other options.  Thank you for asking.
Lorna Cannaway-Kee & Donald Kee
16529 Kennedy Road, Caledon L7C 2H9
519-927-5029",1
330830,04-FEB-12,03-FEB-12,Sujay,,en,184.144.15.105,alfoley@sympatico.ca,14839622,000000123038040,5,4,,5
330831,05-FEB-12,01-FEB-12,Daniel,,fr,184.146.237.133,gclaudette@sympatico.ca,14816124,000000122981243,5,1,Je suis incapable de supprimer mes messages.,4
330832,05-FEB-12,03-FEB-12,Jessica,,en,70.26.67.228,ann.rubin@sympatico.ca,14839888,000000123030551,5,5,"Your technician Sutha was excellent. He was friendly, helpful, very knowledgable, and did everything required with an expertise. The service could not have been better! Thank you Sutha.",5
330833,05-FEB-12,03-FEB-12,Paul,,fr,70.29.188.95,mgrenier@sympatico.ca,14847584,000000123039309,4,4,Enlever les frais de location du modem.,4
330834,05-FEB-12,03-FEB-12,Methil,,en,76.69.136.156,bryanwolff@sympatico.ca,14840748,000000123045907,1,1,"Have a competent individual dealong with my problems, stop wasting my time",1
330835,05-FEB-12,03-FEB-12,Christopher,,en,174.91.8.92,nervyah@sympatico.ca,14848174,000000123035120,5,5,Perfect,5
330836,05-FEB-12,04-FEB-12,Karina,,en,184.147.228.24,matt.robillard@sympatico.ca,14858306,000000123059916,5,5,"The tech support job called me back - twice - in order to follow up and make sure the situation was resolved. Hard to improve on that, and I appreciated her follow through.",3
330837,05-FEB-12,04-FEB-12,Luis,,en,199.246.228.101,muktha.tumkur@bell.net,14858864,000000123064915,5,5,"This situation should have never happened.  When hacking is a very real problem - Bell should be proactively contacting customers if their useage is 'abnormal'.  Instead, I have Bell representatives call to 'sell' me upgrades and not make it clear what is going on.  The cost of my internet has grown incredibly - I am seriously looking at Teksavvy to switch.  Also, December 26 I was told that someone called Bell to add another 40GB bandwidth to my account - how could this have happened - it wasn't me and I am the only person who lives here!   Luis was very helpful, but this should have never happened.  ",1
330838,05-FEB-12,04-FEB-12,Sebastien,,en,174.95.17.28,evgeny_benm@sympatico.ca,14855228,000000123065917,4,3,,3
330839,05-FEB-12,04-FEB-12,Haythem,,fr,70.49.73.66,lisette.cote@sympatico.ca,14857710,000000123057419,5,5,,5
330840,05-FEB-12,03-FEB-12,Lucas,,en,74.14.15.17,skment@sympatico.ca,14850624,000000123043883,4,4,,4
330841,05-FEB-12,04-FEB-12,Arun,,en,184.144.14.17,chris.kall@sympatico.ca,14854024,000000123051803,5,5,Nothing,5
330842,05-FEB-12,01-FEB-12,John,,en,174.91.8.185,cottspcs@sympatico.ca,14814100,000000122973397,4,4,"Although this online chat helped resolve my Bell-MS Live Mail acct set up there were 2 other contacts that day both of which were not satisfactory and in one case made things worse,",4
330843,05-FEB-12,04-FEB-12,Krutthiga,,en,184.144.14.17,chris.kall@sympatico.ca,14854026,000000123049908,3,1,Had to wait 1 hour on hold to get a technician. Technician di not understand the problem because of language differential causing frustration on both sides. Not all computer users are techno geeks and don't understand the jargin.  ,4
330844,05-FEB-12,04-FEB-12,Aquiles,,en,76.70.102.244,jlever@sympatico.ca,14856728,000000123064444,5,5,,5
330845,05-FEB-12,04-FEB-12,Chekib,,fr,67.68.95.30,claudeleduc2@sympatico.ca,14854130,000000123055474,5,5,Absolument rien.  Le technicien a répondu à toutes les questions que nous lui avons demandées.  Le problème a été réglé rapidement.,5
330846,05-FEB-12,04-FEB-12,Ghaleb,,fr,174.92.163.77,lefebjp@sympatico.ca,14857572,000000123060975,3,3,Être prévenu d'un changement non-demandé apporté au système. ,4
330847,05-FEB-12,31-JAN-12,Arcadius,,en,65.95.102.26,temper@bell.net,14810162,000000122963264,4,4,,4
330848,05-FEB-12,04-FEB-12,Chad,,en,70.48.11.179,jtehara@bell.net,14857007,000000123063137,5,5,,4
330849,05-FEB-12,04-FEB-12,Reuben,,en,174.89.98.69,benoitgauthier58@sympatico.ca,14853360,000000123050499,5,5,,5
330850,05-FEB-12,04-FEB-12,Srinivasan,,en,184.145.108.241,rob.bruggink@sympatico.ca,14859890,000000123054958,4,5,"Nothing, it was very helpful.",4
330851,05-FEB-12,04-FEB-12,Amelia,,en,76.68.126.215,joanneleclair@bell.net,14856786,000000123056237,1,2,Hire competent technical staff - 2 hours on the phone - being bouched from business services to technical support and then told i need to go back to business services - waste of my time for an error Bell made on my account,2
330852,05-FEB-12,04-FEB-12,Saliou,,fr,70.52.66.253,lainey7@sympatico.ca,14857462,000000123051597,4,4,"avec l'agent SALIOU,le tout sa c'est bien passer,il m'a offert une meilleur vitesse pour l'internet.J'ai repondu non merci. ( que certain agent pousse trop de l'offre et ca je n'aime pas ca! )il devrait respecter :non merci, point: comme client. et d'autre!   ",5
330853,04-FEB-12,03-FEB-12,Arthur,,en,65.92.212.152,ve2edb@sympatico.ca,14851764,000000123025217,5,5,"The Guy that helped me was not Arthur but Ricardo, hang onto this Guy because is working for you. Excellant service..",5
330854,04-FEB-12,03-FEB-12,Jessica,,en,69.159.2.212,duffy00@sympatico.ca,14842628,000000123038675,5,4,,5
331348,06-FEB-12,05-FEB-12,Kaustabh,,en,67.68.19.44,mj.williams@sympatico.ca,14866908,000000123076814,5,4,"I was most satisfied of all my calls to bell.  I still have a small problem, my desk top came up not colored and it took a long time to connect to outlook express after computer was turned off.",5
331349,06-FEB-12,05-FEB-12,Mohamed Amine,,fr,174.93.148.116,lumireve.coiffure@sympatico.ca,14866320,000000123076470,4,4,,5
331350,06-FEB-12,05-FEB-12,Juliio,,en,174.89.71.254,jodenhollands@sympatico.ca,14865428,000000123076146,5,5,,5
331351,06-FEB-12,01-FEB-12,Ahmed,,fr,67.68.175.152,realgaron@sympatico.ca,14822496,000000122990686,5,5,Livraison plus rapide,5
331352,06-FEB-12,03-FEB-12,Robert,,en,70.49.6.208,w_lewis@bell.net,14851892,000000123031828,4,4,,4
331353,06-FEB-12,04-FEB-12,Karen,,en,184.146.167.5,ycasas1@sympatico.ca,14861714,000000123055298,5,5,Nothing to be done. Everything went well with regards to my experience with Bell Inquiry Program.,5
331354,06-FEB-12,02-FEB-12,Henry,,en,70.31.105.174,fupson@bell.net,14830086,000000123016513,5,5,Henry did a great job!,5
331355,06-FEB-12,04-FEB-12,Balaji,,en,67.71.146.124,dickp18@sympatico.ca,14854710,000000123061504,2,1,"Instead of sending me to Toshiba at a cost of $30.00, it would have been helpful to take me through the restore process.  I also find it humorous, that as my ISP, you flag your own message as being highly suspect (unless I'm missing something).",4
331356,06-FEB-12,03-FEB-12,Gustavo,,en,70.49.49.114,sean.wainwright@sympatico.ca,14850298,000000123034468,3,2,"The diagnosis of the problem could have been correct, which, as it turned out,  it wasn't. However I have no other issues about how my call was handled. It was done quickly, very pleasantly and professionally - and thankfully (and most importantly!) it was NOT done through India - which counts very highly!",4
331357,06-FEB-12,02-FEB-12,Karla,,en,206.172.223.72,judyhalliday@sympatico.ca,14832280,000000123018828,4,3,I live in a dial up area and it is very fustrating not being able to get my e-mails or do banking.  I have been driving to our nearest town - 5 miles away to get e-mails at library. The lovely lady I delt with walked me through foxfire.  I don't know how to get my favourites from before to come up.  Still need help !!!,3
331358,06-FEB-12,05-FEB-12,Edgardo,,en,65.95.57.38,marenn@sympatico.ca,14866504,000000123073433,5,5,The service conpeltely helped me with my issue.  With my poor knowldge regarding the computer the service provider never made me feel inadequate.  Many Thnaks for your patience.,5
331359,06-FEB-12,05-FEB-12,Wassim,,fr,76.69.235.212,michelchartier@bell.net,14866826,000000123073959,5,5,Tout a été fait dans les règles de l'art.,5
331360,06-FEB-12,03-FEB-12,Jose,,en,69.159.12.39,dmonticelli@sympatico.ca,14842440,000000123044327,5,5,,
331361,06-FEB-12,05-FEB-12,Kevin,,en,76.68.152.163,b.bastian@sympatico.ca,14862560,000000123072554,5,5,,5
331362,06-FEB-12,04-FEB-12,Aqeel,,en,204.40.1.129,chilman@sympatico.ca,14853998,000000123064862,5,1,"Aqeel was excellent. My internet service had been working that morning, and somewhere through the course of the day dropped & I was getting no internet reception whatsoever. I had already walked thorugh the reboot & modem testing...Aqeel advised that there was an outage in my area and that it was scheduled to be resolved that evening a 19:45. He called back at 20:45, as he had promised to test throughput,  when the service was supposed to have been restored, but service was still down. And it stayed down... & remains down today (Monday). When I called Sunday morning for status, Amy (Phillipines) told me there was never an outage in my area as I had been told by Aqeel. I had to repeat (again) the modem & wiring checks...no change. Amy told me that service to my house was the problem. I am now waiting on a tech. (I was told that I had to be home for the visit). I don't know who to believe. Your service is expensive & your techjnical support lacks credibility. I work IT (technical side) & am very familiar with the process for repair & tech Tier support...Bell's model is very poorly integrated. I have no confidence in your repair processes. I do not fault your agents.  ",2
331363,06-FEB-12,04-FEB-12,Serina,,en,99.254.231.196,david.greenidge@sympatico.ca,14854480,000000123062273,3,,"I think a new modem should have been sent, an offer for credit for the time lost as it's due to equipment we rent from Bell and not own ourseleves.",2
331364,06-FEB-12,05-FEB-12,Shyam,,en,174.91.138.26,jjwalsh@sympatico.ca,14865362,000000123074044,5,4,None everything was great.,5
331365,06-FEB-12,04-FEB-12,Robert,,en,74.15.244.98,sallykendrick@bell.net,14860246,000000123057253,5,1,"It is very irritating to wait on the line for over 20 minutes to speak to a  representative.  Robert was very helpful and gave me a temporary password because my account had been frozen due to a spam.  He said it would probably be 24 hrs. before it was effective.  However, after 48 hrs.  I still could not access my account, so I phoned back (and waited another 20 mins. to get the line).  Fortunately I got Robert again, and my password had been changed again.  He gave me the new one and waited until I tried it.  All is well now but the whole experience took more time than I wish to spend waiting on the phone to speak to someone.  Robert was very helpful.",4
331366,05-FEB-12,04-FEB-12,Eliena,,en,70.54.34.167,pitaguy@sympatico.ca,14859444,000000123065982,4,4,,5
331367,06-FEB-12,03-FEB-12,Souhail,,fr,132.156.22.152,gabriel.gosselin@sympatico.ca,14843434,000000123033946,5,5,rien de plus,4
331368,06-FEB-12,05-FEB-12,Ronald,,en,76.70.72.61,fang.nbay@sympatico.ca,14864240,000000123079798,5,5,,5
331369,06-FEB-12,05-FEB-12,Julie,,fr,174.92.189.149,jeanmarleau@sympatico.ca,14865240,000000123075583,3,4,Rien d'autre,5
331370,06-FEB-12,05-FEB-12,Harathi,,en,198.105.65.197,meg4to@sympatico.ca,14866748,000000123079270,3,4,"I need to give you more than just one thing.  First, to be able to understand a customer care person would be nice.  The accent was strong and hard to understand at times.  Second, why do I have to enter my 10 digit phone number in your system only for this customer care person to ask for my 10 digit phone number.  What a waste of my time.  Please see if you can't get it down to where I only have to provide it once.  Other than that, the problem was corrected with good direction.",2
331371,06-FEB-12,04-FEB-12,Roshni,,en,74.15.29.229,jjwils@sympatico.ca,14856700,000000123057510,4,4,,4
331372,06-FEB-12,05-FEB-12,Casey,,en,174.94.45.49,jtulky@sympatico.ca,14865608,000000123076011,5,5,"nothing
",5
331373,06-FEB-12,02-FEB-12,Nagesh,,en,65.93.197.51,rj.lewis@sympatico.ca,14836360,000000123019908,3,3,More knowledge about linking cell phone to internet,4
331374,06-FEB-12,02-FEB-12,Guy,,fr,69.159.135.77,daveblaquiere@sympatico.ca,14828682,000000123003142,5,5,rien,5
331375,06-FEB-12,05-FEB-12,Mohamed,,fr,174.89.79.228,andre.laroche044@sympatico.ca,14862350,000000123070626,5,5,,5
331376,05-FEB-12,04-FEB-12,Nizar,,en,70.49.107.148,elisabeth_richard@sympatico.ca,14855074,000000123066981,5,5,N/a,5
331377,05-FEB-12,04-FEB-12,Emely,,en,64.231.83.61,kenmelk@sympatico.ca,14857232,000000123055304,5,5,nothing,4
329809,06-FEB-12,05-FEB-12,Khan,,en,67.71.131.34,rajaggarwal@sympatico.ca,14867724,000000123073798,5,4,,5
329810,06-FEB-12,05-FEB-12,Hassen,,fr,74.15.159.188,denyse.bisson@sympatico.ca,14863764,000000123071958,4,4,"Je lui est expliqué ce qu'il venait de m'arriver 1 ou 2 heures avant, qu'on avait tout effacé les courriels de ma boîte d'envoi par mégarde, il n'a pu rien faire pour ça.  Il m'a dit d'aller les récupérer dans Hotmail...
Aussi, suite au premier appel, mes dossiers stokés avaient disparus.  Il m'a remis ça en place.  Ce qui m'a soulagée un peu...mais ça ne m'a pas redonné les courriels de ma boîte d'envoi.  Il m'a par contre suggéré de ne pas effacer les courriel de ma boite de réception Hotmail mais d'aller effacer les courriels indésirables seulement.
Je serai prudente à l'avenir.",4
329811,06-FEB-12,04-FEB-12,Rahma,,fr,74.15.206.222,fathi.guendouz@sympatico.ca,14855288,000000123054362,5,5,diminuer le temps d'attente.,5
329812,06-FEB-12,05-FEB-12,Walid,,fr,50.100.131.196,bruno.potvin@sympatico.ca,14862956,000000123074590,2,2,"Je cherchais à éliminer les frais additionnels occasionnés par le dépassement de la limite de 20 Go sur mon abonnement accès Internet. La conversation m'a rendu très confus car je n'ai pas réussi à focuser le représentant sur ma demande. Par la suite, j'y suis parvenu par un Clavardage.",3
329813,06-FEB-12,05-FEB-12,Naoufel,,fr,67.71.180.226,louisenosotti@sympatico.ca,14866258,000000123076637,4,4,,4
329814,07-FEB-12,06-FEB-12,Luis,,en,184.147.42.100,glenys.edwards@sympatico.ca,14872880,000000123097000,5,5,To have rectified the problem on my first call of Feb 2 which left me high and dry with no internet or follow up for 4 days.       Thankfully Luis did a superb job and I appreciate very much his help.,5
329815,07-FEB-12,06-FEB-12,Mohammed,,en,74.15.88.30,giaquint@sympatico.ca,14872798,000000123098551,1,1,Please call me at 905-884-2906 the entire technical customer service support needs to be reviewed. As I write to you I am getting bye at worse than dial up speed at high speed billing.,1
329816,07-FEB-12,06-FEB-12,Juan,,en,70.27.11.18,sj.barber@sympatico.ca,14877936,000000123084908,5,5,"Juan understood my problem & led me to a solution in timely fashion.
An excellent experience.",5
329817,07-FEB-12,06-FEB-12,Alain,,en,174.89.133.57,pkamminga@sympatico.ca,14876758,000000123095426,4,4,After I placed the order someone cancelled our wimax internet and I had to call in to have it reconnected again as the new service was not in affect yet. This was very frusterating especially after that already happened once before a week or 2 ago.,3
329818,07-FEB-12,06-FEB-12,Rania,,fr,70.29.165.3,cdcour@sympatico.ca,14870978,000000123082181,5,5,,5
329819,07-FEB-12,06-FEB-12,Selene,,en,70.48.212.112,glenn.maloney@sympatico.ca,14872874,000000123082032,5,5,,5
329820,07-FEB-12,06-FEB-12,Rym,,en,67.71.183.230,jroadley36@sympatico.ca,14874214,000000123087937,5,5,,4
329821,07-FEB-12,06-FEB-12,Pavan,,en,70.29.108.55,larrywilcox@bell.net,14874738,000000123094938,5,5,,5
329822,07-FEB-12,06-FEB-12,Med Jeber,,fr,67.68.176.66,maryse.cliche@sympatico.ca,14875526,000000123091994,5,5,,5
329823,07-FEB-12,06-FEB-12,Maxime,,en,64.231.88.244,jearley@sympatico.ca,14873770,000000123084093,5,5,nothing Maxime was great...probably one of the nicest Bell employees i have ever spoken with...he took the time to explain and answer any questions i had..we have been with Bell for over 45 years ..he deserves a compliment or raise,5
329824,07-FEB-12,06-FEB-12,Alexander,,en,76.70.84.73,d.maugham@sympatico.ca,14871448,000000123092973,5,5,I had some minor difficulties in understanding the technician at first due to his accent. I eventually adjusted OK.  He was polite & solved my problem with no difficulty. ,5
329825,07-FEB-12,05-FEB-12,Shinoj,,en,76.64.163.66,bs.wells@sympatico.ca,14862964,000000123075569,5,5,,5
329826,07-FEB-12,05-FEB-12,Madhu,,en,70.53.85.130,bpeak@sympatico.ca,14862878,000000123068323,5,5,,4
329827,07-FEB-12,06-FEB-12,Greg,,en,184.145.48.177,dethom@sympatico.ca,14871772,000000123088305,5,5,,5
329828,07-FEB-12,06-FEB-12,Nouha,,fr,65.93.5.40,lucpilon@bell.net,14875112,000000123081597,3,1,personne difficile a entendre et a comprendre.Le probleme a été résolu mais est surveny quekques heures plus tard,
329829,07-FEB-12,06-FEB-12,Koussay,,fr,76.65.82.182,g.pitre@sympatico.ca,14872598,000000123097124,5,5,,5
329830,07-FEB-12,05-FEB-12,Fathi,,fr,70.29.191.209,cajyp2@sympatico.ca,14863062,000000123068976,5,5,"Rien n'a été laissé au hasard de la part de votre technicien.  Il a été très professionnel et je l'en remercie.
",5
329831,07-FEB-12,06-FEB-12,Zaccheus,,en,50.101.157.155,jsmartins3_85@sympatico.ca,14874228,000000123088931,1,1,"if you are going to provide internet service , you should either protect users from hackers, or resolve their problems when some smart A** does.",1
329832,07-FEB-12,06-FEB-12,Achref,,fr,70.53.140.94,nbolduc@sympatico.ca,14876172,000000123091394,5,5,,5
329833,07-FEB-12,06-FEB-12,Kimberly,,en,174.91.131.87,mnitchke@sympatico.ca,14875974,000000123089733,5,5,,5
329834,07-FEB-12,06-FEB-12,Deepika,,en,38.108.87.20,g.b.miller@bell.net,14872584,000000123096422,1,1,"your complete lack of concern for you customers and the fact i cannot deal with a customer service rep in canada, leaves me no choice but to deal with another internet supplier....",1
329835,07-FEB-12,06-FEB-12,Nejib,,en,76.67.89.61,rox012@sympatico.ca,14877424,000000123084307,5,5,,5
329836,07-FEB-12,04-FEB-12,Monica,,en,76.70.47.10,msir@sympatico.ca,14858836,000000123063003,3,3,I just wanted to ask a quick question.  this questionnaire does not apply to my situation.,
329837,07-FEB-12,04-FEB-12,Mohamed Ali,,fr,50.128.140.37,jmarotte@sympatico.ca,14856740,000000123061437,4,4,,4
329838,07-FEB-12,06-FEB-12,Erika,,en,69.9.86.69,jpetric@sympatico.ca,14874181,000000123096664,5,4,"This kind of service is 12 years too late. Bell's negative billing practices,and sense of entitlement combined with unprofessional support staff (only recently rectified)pushed me to a provider with better support, unlimited downloads and more dependable service. Thank you. Joseph Petric",1
329839,07-FEB-12,06-FEB-12,Katherine,,en,74.15.81.145,sbrouwer@bell.net,14877732,000000123088334,5,5,She was so HELPFUL! You should give her a raise! The best rep I have come across so far!,5
329840,07-FEB-12,18-JAN-12,Karen,,en,68.171.231.81,ddblackwell@sympatico.ca,14650115,000000122658643,5,5,"Karen was amazing!  When I made that phone call, I was not impressed (with my kids), amd actually did not expect to be reinbursed for something that was not Bells fault!  Karen actually made me feel better that day, for the rest of my day!!  She gave me solutions as well so as I wouldn't have an overage charge again!  Her customer service was superior! I told my friends about my experience!  Way to go Bell!!",5
329841,07-FEB-12,06-FEB-12,Slah,,fr,174.89.216.152,jacques.lalande@sympatico.ca,14873530,000000123091054,4,4,,5
329842,07-FEB-12,06-FEB-12,Sergio,,en,69.156.152.191,e.ritchie@bell.net,14872072,000000123098526,1,3,Put someone on the telephone that speaks English.,1
329843,07-FEB-12,06-FEB-12,Angel,,en,70.26.42.130,hishaw@sympatico.ca,14873224,000000123082718,4,4,,5
330362,05-FEB-12,04-FEB-12,Med Amine,,fr,184.144.231.244,ricardclaude@sympatico.ca,14859800,000000123063184,4,4,,4
330363,05-FEB-12,12-JAN-12,Fathi,,fr,70.30.151.110,tidan1@bell.net,14588344,000000122529181,5,5,,5
330364,05-FEB-12,04-FEB-12,Walid,,fr,174.92.184.2,gjp.tremblay@sympatico.ca,14855720,000000123059093,5,4,,5
330365,05-FEB-12,04-FEB-12,Ashley,,en,76.65.24.238,franktizel@sympatico.ca,14855406,000000123060198,5,5,Answer the call faster.,5
330366,05-FEB-12,04-FEB-12,Rahali,,fr,70.52.8.21,nicole.lemire2@sympatico.ca,14858986,000000123066563,5,4,,5
330367,05-FEB-12,04-FEB-12,Diego,,en,176.67.82.203,tasya44@sympatico.ca,14860998,000000123052456,5,5,,5
330368,05-FEB-12,04-FEB-12,Gautham,,en,70.52.146.67,jeffreybrown2@sympatico.ca,14856584,000000123061314,4,5,,5
330369,05-FEB-12,03-FEB-12,Ashwini,,en,69.157.41.76,cagootz@sympatico.ca,14840880,000000123030488,5,5,"she was amazing, very helpful",4
330370,05-FEB-12,03-FEB-12,Manel,,fr,65.94.24.83,andrejean.gariepy@sympatico.ca,14839806,000000123025154,4,4,,4
330371,05-FEB-12,04-FEB-12,Shashank,,en,70.51.64.104,rheal.helene@sympatico.ca,14859782,000000123052025,3,4,,3
330372,05-FEB-12,04-FEB-12,Vijay,,en,174.93.216.27,bobbymcgee@bell.net,14853518,000000123055128,1,1,"Stop cutting my speed. I am not getting what I pay for. Why do I have to monitor you. You don't pay me I pay you. I am paying for a service I only receive after calling you. My time is valuable too. I have to tie up my phone line Why? I have to call weekly for u to reset my speed. Please credit my bill for the service I am receiving 50%. Check your records I call weekly and get the same lame responses and go through the same questions only to have you return my speed to normal. Can I have the direct tech line and push #77 to reset my own line;saving your time and mine. I can be reached at bobbymcgee@bell.net. You have my phone number. Does anyone on your end take this serious. Please remove me from your program that cuts my speed. 
Thanking you in advance.
Bobby McGee
P.S. will someone respond to this survey?
 
",1
330373,05-FEB-12,27-JAN-12,Oliver,,en,74.12.42.198,alaking@bell.net,14756764,000000122881247,4,1,"not in any way, aside from replacing my modem with one that does not fail intermittently. :). the service was good though",
330374,05-FEB-12,31-JAN-12,James,,fr,174.95.126.135,selpoivre@sympatico.ca,14809304,000000122955259,1,1,"vous etes, tous des menteurs, et vos services c'est de la merde,DES GROS ZERO,BELL -7 sur 5,(est ma satisfaction)
1- VOS histoire(S)  (internet(optique)POUR LE 27Jan/2012??
 voir dossier commande,,
   apres  (visite du réparateur le 2 Fev,
   wow *PAS* disponible chez- moi** fibre ou ligne  optique,,?? quelle horreur,vous avez tous offert(s)(APPEL(s)5 a 7 fois (internet-optique- pour régler mon internet(coupure + super lent,,)AVEC LIGNE OPTIQUE**,,,vous nous faite(S) perdre du temps,ET $$,avec vos mensonges DE MERDE+ s.v.p VOIR MON DOSSIER:Jamais la meme HISTOIRE??? TOUS DES MENTEURS+INCOMPETENTS,,DE LA BULL SHIT**la meilleur ou le pire, histoire a dormir debout, c'est qu'il installe la ligne optique chez VOUS,(le 27 jan)alors votre ligne COUPE, ET LA VITESSE EST PLUS LENTE,,wow votre gangs de menteurS+ VOUS NE FAITE(S) chiez,,bell de merde...
 la fin de l'histoire la fibre ou ligne optique, n'est pas disponible chez-moi..
oui Bell de merde..perte de temps++
le 5 Fev/2012,service internet lent et coupure,(internet)oui ENCORE....",1
330375,06-FEB-12,03-FEB-12,Dennis,,fr,184.148.235.75,loudan@bell.net,14846626,000000123039086,4,4,"Le clavardage est peut-être la voie de l'avenir mais pour moi l'interaction direct m'est plus important. Je priviligerais la bonne vieille échange téléphonique. Lors de cette expérience clavardage, j'ai obtenu une réponse à mon problème mais quand même j'ai passé 40 minutes devant l'ordinateur. C'est un peu long à mon goût.",4
330376,06-FEB-12,18-JAN-12,Srinivas,,en,69.159.11.253,plouffe.dd@sympatico.ca,14657156,000000122645088,4,4,,4
330377,06-FEB-12,01-FEB-12,Selene,,en,76.64.224.9,jwright1@bell.net,14818390,000000122978771,4,4,"recent experience was good.however when iget people of foreign decent on the line it is very difficult to follow them.being that bell prides itself on being a communication company shouldnt it insure that the people we speak to are coming through to us clearly.i have heard these same comments from others ,and they say they dont want to talk with bell.not very good for customer satisfaction i dont think.just a personal reflection.",4
330378,03-FEB-12,01-FEB-12,Jacques,,en,174.93.31.71,atglobal@sympatico.ca,14812470,000000122985268,5,5,,5
330379,04-FEB-12,03-FEB-12,Naveenkumar,,en,76.64.107.82,pw.berry@sympatico.ca,14849128,000000123042298,5,5,"very happy with the person who helped me, he was very patient and helpful.   Thank you so much
Service was excellent.
   Wanda Berry
",5
330380,04-FEB-12,02-FEB-12,Franssesca,,en,69.17.140.134,wrpeters@sympatico.ca,14838804,000000123006002,2,2,,3
330381,04-FEB-12,03-FEB-12,Kota,,en,69.156.97.127,jessie.baldry@sympatico.ca,14845012,000000123042231,4,5,The technician had a very strong accent and I had a great deal of difficulty understanding him.,4
330382,04-FEB-12,03-FEB-12,Naoufel,,fr,65.92.166.122,richardjutras@bell.net,14849508,000000123029368,4,4,,5
330383,04-FEB-12,03-FEB-12,Kurt,,en,184.147.59.66,mckeyr@sympatico.ca,14847444,000000123046882,3,3,"The customer service representative was not able to address all the services we currently have with Bell.  He was able to address the TV and Internet, but not the telephone?!?  We were advised to call back the next day to reach someone who could help with the telephone inquiry.  This requires additional time an patience on our end for services that we have been paying a great deal for over a long period of time as loyal Bell customers.  ",
330384,04-FEB-12,03-FEB-12,Cecile,,en,74.198.9.166,de_battye@sympatico.ca,14842114,000000123037535,3,1,Listen to and solve the problem,2
330385,04-FEB-12,20-JAN-12,Arselene,,fr,70.53.168.160,michel.rbleu@sympatico.ca,14682430,000000122714920,4,4,"le service technique  bon
le service clientele  bon
facturation= souvent probleme de facturation et penible a resouldre
Pour resouldre un probleme chez bell on doit passez en moyen 1hr30 par fois ceci ne fonctionne pas.",3
330386,04-FEB-12,03-FEB-12,Suresh kumar,,en,184.148.246.186,peter136@bell.net,14848826,000000123024978,1,1,doing the job right only once!!,1
330387,04-FEB-12,02-FEB-12,Ashok,,en,174.92.99.133,sarthurs5@sympatico.ca,14836930,000000123017751,4,4,,5
330388,04-FEB-12,03-FEB-12,Edward,,en,174.94.48.37,ddflynn@sympatico.ca,14842102,000000123033712,1,1,,1
330389,04-FEB-12,03-FEB-12,Divya,,en,65.95.130.203,melbakirby@sympatico.ca,14847514,000000123030258,4,4,less time to solve the problem,4
330390,04-FEB-12,03-FEB-12,Hector,,en,174.92.138.217,waljack@sympatico.ca,14851902,000000123042073,1,1,LISTEN TO THE CUSTOMER,2
330391,04-FEB-12,03-FEB-12,Luis,,en,69.158.80.187,pkes@bell.net,14848968,000000123031386,4,4,,4
330392,04-FEB-12,28-JAN-12,Houcem,,fr,174.89.85.147,robert.bergeron1@bell.net,14778240,000000122896694,5,4,Tout est ok,5
330393,04-FEB-12,03-FEB-12,Jason,,en,76.68.119.226,sbautista12@sympatico.ca,14850212,000000123026172,5,5,,5
330855,04-FEB-12,03-FEB-12,Asma,,fr,76.69.99.235,incami@sympatico.ca,14844400,000000123024766,3,5,,4
330856,04-FEB-12,03-FEB-12,Salma,,fr,67.70.103.46,clement.corbin@sympatico.ca,14841482,000000123030713,5,4,,4
330857,04-FEB-12,03-FEB-12,Alyssa,,en,70.29.114.3,g.atkinson@sympatico.ca,14843388,000000123031722,3,3,the girl was you and new. Seemed to have touble evaluating my plan,3
330858,04-FEB-12,03-FEB-12,Ivette,,en,69.158.88.226,silverfox46@sympatico.ca,14850556,000000123027300,4,3,,3
330859,04-FEB-12,03-FEB-12,Reuben,,en,184.147.39.193,b.cuthbert@sympatico.ca,14840142,000000123029059,4,4,"Not easy to understand,  ",4
330860,04-FEB-12,03-FEB-12,Christine,,fr,74.12.245.70,bericlaquerre@sympatico.ca,14840372,000000123043899,5,5,L'attente en ligne est très longue,5
330861,04-FEB-12,03-FEB-12,Dylan,,en,70.49.241.150,kwhaling@sympatico.ca,14846086,000000123029563,4,5,,4
330862,04-FEB-12,03-FEB-12,James,,en,184.147.181.115,stamm@sympatico.ca,14850832,000000123029838,4,4,email confirmation of the terms and rates services that were agreed upon .this is to see if we have to add anything to the package or if there is anything that has to be changed. ,5
330863,04-FEB-12,28-JAN-12,Kiely,,fr,174.88.245.63,pgrise@bell.net,14777682,000000122887097,4,5,,4
330864,04-FEB-12,03-FEB-12,Nirupa,,en,70.51.171.241,clwaterson@sympatico.ca,14841506,000000123043962,5,5,Had to wait too long to get someone on the phone when I first called in.,4
330865,04-FEB-12,03-FEB-12,Noureddine,,fr,70.52.75.195,pierreluc.proulx087@sympatico.ca,14848930,000000123037187,4,4,,5
330866,04-FEB-12,03-FEB-12,Houssem,,fr,70.52.75.195,pierreluc.proulx087@sympatico.ca,14848932,000000123035234,4,4,,5
330867,04-FEB-12,03-FEB-12,Soumaya,,fr,70.55.116.181,helene-demers@sympatico.ca,14844140,000000123031844,4,4,,5
330868,04-FEB-12,03-FEB-12,Nancy,,en,174.91.98.236,ewenmackenzie@sympatico.ca,14843004,000000123025335,5,5,Very satisfied.  Nancy was very pleasant to deal with.,5
330869,04-FEB-12,03-FEB-12,Aymen,,en,69.158.175.182,marlanglois@sympatico.ca,14847198,000000123030203,1,3,They actually didn't help me at all. As a matter of fact they mess my hotmail and I will have to call a technician to fix it. Sorry because I have been dealing with you for a long time.\               ,4
330870,04-FEB-12,28-JAN-12,Sana,,en,65.92.234.158,miami335@sympatico.ca,14776804,000000122886509,5,4,,5
330871,04-FEB-12,03-FEB-12,Divya,,en,69.158.164.45,maryzr@bell.net,14847320,000000123024573,5,5,"It was a little hard to hear your rep. for some reason.  However, I was still very pleased with the politeness and kindness of the lady assisting me.  She was able to understand my problem quickly and fix it most efficiently and I was very grateful for her wonderful help.  Thank you!",5
330872,04-FEB-12,03-FEB-12,Sudhakar,,en,70.54.52.176,beste458@sympatico.ca,14840392,000000123040442,3,2,My download speed was 7.3 Mb when I called ....now it's 6.2 Mb..,3
330873,04-FEB-12,03-FEB-12,Faouzia,,fr,65.94.191.32,louisecgravel@sympatico.ca,14846660,000000123037508,4,4,,5
330874,04-FEB-12,03-FEB-12,Jamel,,fr,69.156.74.217,ghdufour@sympatico.ca,14843660,000000123034498,5,5,Rien....,5
330875,04-FEB-12,03-FEB-12,Ammar,,fr,174.93.239.135,chartier.claude4@sympatico.ca,14841232,000000123034313,1,1,"me donner les bonnes solutions!
le commis me disait que c'était le fil d'alimentation qui était ""griller"" alors qu'il ne suffissait que de peser sur reset du modem, action qu'il ne voulait pas que je fasse parce que j'allais completement déprogrammer mon modem. Il semble que c'était faux et je recevrai un fil de votre part pour rien.",2
330876,04-FEB-12,03-FEB-12,Ashley,,en,70.55.184.152,tannieliu@sympatico.ca,14851172,000000123031318,5,5,"Well I believe you have done well and there is nothing more need to be added.  I am confident and proud to be a bell customer.  The person helping me was doing an excellent job, she was both professional and courteous and helped me to discover the problem and resolved it.   ",5
330877,04-FEB-12,03-FEB-12,Merly,,en,76.70.76.181,diane.kelly60@sympatico.ca,14842326,000000123046438,5,5,Nothing more,5
330878,04-FEB-12,03-FEB-12,Edwin,,en,174.89.58.114,lgadams@sympatico.ca,14846370,000000123030006,5,5,,5
330879,04-FEB-12,03-FEB-12,Lohith,,en,70.53.36.113,linda.roach074@sympatico.ca,14846424,000000123025514,5,5,,5
330880,04-FEB-12,03-FEB-12,Luis,,en,70.29.0.73,patnorman@bell.net,14848612,000000123039424,5,5,,5
330881,04-FEB-12,03-FEB-12,Hemavathi,,en,184.144.41.10,bill.roe@sympatico.ca,14840462,000000123038796,5,5,,5
330882,04-FEB-12,03-FEB-12,Leni,,en,70.49.148.195,ds.duquette@sympatico.ca,14842586,000000123042710,5,5,"Remote access to my PC.  English speaking representative, very polite and professional.  Thorough completion to resolution of the problem.

Great Job, keep it up.",5
330883,04-FEB-12,31-JAN-12,Madhu,,en,76.67.11.110,obriennickel@sympatico.ca,14807496,000000122962681,4,4,,5
330884,04-FEB-12,03-FEB-12,Mirane,,en,64.231.221.86,drelm@sympatico.ca,14842562,000000123040330,1,1,"fix the problem, at least know where to get the iformation needed to fix the problem",2
330885,04-FEB-12,03-FEB-12,John,,en,70.51.226.229,ggpick@sympatico.ca,14843648,000000123042297,4,4,,4
330886,04-FEB-12,03-FEB-12,Christopher,,en,174.91.116.67,pburden@sympatico.ca,14848730,000000123025962,5,5,,5
330887,04-FEB-12,03-FEB-12,Yosimar,,en,74.14.21.204,john.jordan049@sympatico.ca,14845268,000000123036191,4,4,,5
330888,04-FEB-12,03-FEB-12,Fairin,,en,76.64.217.188,cbjess@sympatico.ca,14841050,000000123025215,5,5,not a thing,5
330889,04-FEB-12,03-FEB-12,Andre,,en,76.65.60.113,wilkat@sympatico.ca,14852018,000000123046759,4,4,"Less time on hold--and problem should not have occurred to begin with, so it could have been avoided altogether.",4
330890,04-FEB-12,02-FEB-12,Judith,,en,50.101.251.27,pbhowe@sympatico.ca,14835610,000000123006598,5,5,,5
330891,04-FEB-12,03-FEB-12,Moses,,en,184.146.173.252,shirleypetrie1@sympatico.ca,14850516,000000123036322,5,5,I prefer dealing with Canadian based people altho in this instance Moses did a great job in leading us thru the problem. We had no difficulty understanding him.,4
330892,04-FEB-12,03-FEB-12,Mohamed Alaeddine,,fr,174.92.237.172,dianeforest@sympatico.ca,14842340,000000123036841,4,4,,4
330893,04-FEB-12,03-FEB-12,Noureddine,,fr,76.67.163.167,arleen.messier045@sympatico.ca,14840004,000000123034747,1,1,j'aurais aime parler a autre employe sur    le meme sujet.  c.a d.lenteur de notre         service concernant la viyesse d'execution merciyvon messier,4
330894,04-FEB-12,03-FEB-12,Marwen,,fr,174.92.233.51,ydsuro@bell.net,14852166,000000123030130,4,4,C'était correct et  poli.,4
330895,04-FEB-12,03-FEB-12,Mohamed,,fr,74.15.203.253,hubert.melanson@sympatico.ca,14844290,000000123042515,5,5,,5
330896,04-FEB-12,03-FEB-12,Med Lassaad,,fr,70.48.139.74,Mireille-Yvon@bell.net,14839208,000000123025130,3,1,,4
330897,04-FEB-12,03-FEB-12,Sahali,,en,74.14.65.17,ptitpere3@sympatico.ca,14849110,000000123047254,5,5,,5
330898,04-FEB-12,03-FEB-12,Adam,,en,184.147.120.102,john.locmelis@sympatico.ca,14845276,000000123031495,1,1,,2
330899,05-FEB-12,04-FEB-12,Casey,,en,184.144.111.151,nicklopez@sympatico.ca,14858968,000000123061110,5,5,"integrate billing service.  i should be able to speak with one person about all my ""one bill"" questions.",5
331378,05-FEB-12,04-FEB-12,Alexander,,en,174.88.51.97,jac.desc@sympatico.ca,14856348,000000123051487,4,3,,5
331379,05-FEB-12,04-FEB-12,Keerthi,,en,184.147.203.83,kathandbillburke@sympatico.ca,14857160,000000123063008,5,5,"Nothing!  He was patient, very good!",5
331380,05-FEB-12,04-FEB-12,Ahmed,,en,76.71.95.125,jchester@bell.net,14856502,000000123050449,5,5,,5
331381,05-FEB-12,04-FEB-12,Mohamed,,fr,70.29.156.221,saspirot@sympatico.ca,14860340,000000123056815,5,5,Rien de plus,5
331382,05-FEB-12,04-FEB-12,Ronald,,en,65.92.33.127,denkelly@sympatico.ca,14854622,000000123055369,1,1,The letter I recieved in the mail conccerning cancellation of internet services should have been clearer. I have two internet accounts with you and have spent almost three hours  (with being on hold) trying to clear the mess up.,1
331383,05-FEB-12,04-FEB-12,Melvin,,en,174.88.51.97,jac.desc@sympatico.ca,14856350,000000123052159,4,3,The problem could not be solved on the phone and was resolved perfectly with a visit from a bell techinicial who diagnosed that the problem was outside on the street and was then resolved,5
331384,05-FEB-12,04-FEB-12,Vijay,,en,70.50.218.160,janiceclarke@sympatico.ca,14856428,000000123052587,5,4,,5
331385,05-FEB-12,04-FEB-12,Oscar,,en,70.26.108.221,clegault@sympatico.ca,14854154,000000123066364,5,5,0,5
331386,05-FEB-12,04-FEB-12,Anis,,fr,76.65.186.9,dmercier@sympatico.ca,14854774,000000123060218,1,4,Faire ce que j'ai du faire moi-même. Je suis allé sur le web pour trouver la solution afin d'éliminer le virus.  Bell m'avait cependant vendu le service.,1
331387,05-FEB-12,04-FEB-12,Salvador,,en,174.93.112.203,roy.g.taylor@sympatico.ca,14860066,000000123052380,5,3,,5
331388,05-FEB-12,04-FEB-12,Ali,,en,174.93.112.203,roy.g.taylor@sympatico.ca,14860068,000000123057147,5,3,,5
331389,05-FEB-12,04-FEB-12,Aroua,,fr,174.88.117.86,mpprimeau@sympatico.ca,14858816,000000123057517,2,2,La personne avec qui j'ai parlé avait un ton un peu désagréable. C'était comme si tout le monde avait la même connaissance qu'elle en informatique ou internet. J'ai déjà eu un bien meilleur service dans le passé.                                ,2
331390,05-FEB-12,04-FEB-12,Karen,,en,184.147.202.70,zbalcerek@sympatico.ca,14861838,000000123053199,5,5,,5
331391,05-FEB-12,04-FEB-12,Saifuddin,,en,174.93.112.203,roy.g.taylor@sympatico.ca,14860070,000000123057031,5,5,,5
331392,05-FEB-12,04-FEB-12,Partha,,en,74.14.128.183,paulandmary-lynne@sympatico.ca,14859264,000000123058144,5,5,"I can't believe the complete change in how my call was handled.  What happened?  I am so used to inefficient and rude service from Bell that, for half of a second, I thought I must have called the wrong number.  Partha was fantastic. :O",4
331393,05-FEB-12,04-FEB-12,Kali,,en,76.71.90.236,jespencer@sympatico.ca,14856614,000000123051132,5,5,,5
331394,05-FEB-12,04-FEB-12,Monica,,en,74.14.128.183,paulandmary-lynne@sympatico.ca,14859266,000000123061562,5,5,I had a hard time understanding her accent but she was extremely efficient and patient.  What did you guys do to your staff?? I'm in shock.  Even the guy who came to fix our line was here so fast and done so quick... I'm amazed.,4
331395,05-FEB-12,04-FEB-12,David,,en,65.92.199.142,dogman@bell.net,14854802,000000123061515,4,5,,4
331396,05-FEB-12,04-FEB-12,Venkatesh,,en,70.26.19.111,cajobel@sympatico.ca,14853746,000000123056193,5,5,,5
331397,05-FEB-12,01-FEB-12,Jeff,,en,70.26.67.31,alyse@bell.net,14812018,000000122985234,2,1,Resolve my billing concern!,2
331398,05-FEB-12,04-FEB-12,Mohamed Radhouene,,fr,174.91.235.158,franc6@bell.net,14855376,000000123061621,4,4,,5
331399,05-FEB-12,04-FEB-12,Kevin,,fr,174.93.227.116,mongeos@sympatico.ca,14858752,000000123062801,4,5,,4
331400,05-FEB-12,02-FEB-12,Elmer,,en,174.92.70.109,joycebarnett6@sympatico.ca,14832168,000000123022056,5,5,,5
331401,05-FEB-12,04-FEB-12,Md Jihed,,fr,67.68.74.191,marieviolette@sympatico.ca,14858152,000000123063475,5,5,très bon service de la part de m. Jihad (no employé: xz945),4
331402,05-FEB-12,04-FEB-12,Amine,,fr,174.88.162.179,yogauthier@sympatico.ca,14861750,000000123054965,1,1,"Résoudre mon problème.Après 1hr30 minutes au téléphone et 2 personnes,on me dit que c'est mon modem qui a besoin d'être remplacé et pourtant je vous réponds toujours avec le même modem aujourd'hui le 5 février 2012.  Je ne suis pas sans fil par contre alors j'attends le nouveau modem.",3
331403,05-FEB-12,04-FEB-12,Gautham,,en,76.69.15.64,melissadean@sympatico.ca,14858446,000000123059121,5,5,,5
331404,05-FEB-12,03-FEB-12,Nejib,,fr,76.65.64.89,jean_brunet_9@sympatico.ca,14844908,000000123042477,1,1,Respecter vos engagements,
331405,05-FEB-12,04-FEB-12,Shaik Rameez,,en,70.51.167.118,a_stirpe@sympatico.ca,14852530,000000123066169,4,4,,5
331406,05-FEB-12,01-FEB-12,Khaoula,,en,69.158.169.153,colettec@bell.net,14814060,000000122984328,5,5,"Told me the new modem would come by Purolator, what day (instead of the Mail) so I could have been alerted to been home to receive it.  Had to go to the Purolator Office which was far away from my home",5
331407,05-FEB-12,04-FEB-12,Mohammed,,en,70.24.183.22,jjwills@sympatico.ca,14856698,000000123065561,4,4,explain what he was doing,5
331408,05-FEB-12,04-FEB-12,Bernard,,en,174.92.72.97,castonw@bell.net,14853838,000000123058427,5,5,The line was not clear at all times --had to ask the rep to repeat,5
331409,05-FEB-12,04-FEB-12,Karen,,en,174.94.66.44,dhamoen@bell.net,14854674,000000123054258,5,5,"There is nothing. Karen was gracious, understanding and helpful. She walked me through the solution to my problem, step by step, very patiently, I might add.",5
331410,05-FEB-12,03-FEB-12,Chandler,,en,184.146.76.134,kbeitz@sympatico.ca,14845712,000000123037529,4,4,There seems to be a problem with what your reps discuss with me and what happens with your billing department.,4
331411,05-FEB-12,18-JAN-12,Rahma,,en,70.26.190.239,inorbit@sympatico.ca,14652478,000000122659424,4,3,"My question was: when will I be able to get faster Internet service? I was told my present line did not allow for a better, faster service (eg Bell Fibe).

However. I was never able to learn when Bell Fife will be available or how my connection could be improved.",3
331412,05-FEB-12,04-FEB-12,Roshni,,en,64.231.201.146,william.stephenson089@sympatico.ca,14861612,000000123058876,4,4,,4
331413,05-FEB-12,04-FEB-12,Mamta Tank,,en,64.231.201.146,william.stephenson089@sympatico.ca,14861610,000000123065560,4,4,,4
331414,05-FEB-12,04-FEB-12,Aroua,,fr,76.65.137.51,lu.jo@bell.net,14857874,000000123062566,5,5,Tout était bien.,5
331415,05-FEB-12,04-FEB-12,Afef,,fr,76.67.155.180,houellet2@sympatico.ca,14856124,000000123052235,5,5,,4
331416,05-FEB-12,04-FEB-12,Neha,,en,184.148.184.245,whstuart@bell.net,14861596,000000123062040,3,2,I need to contact Microsoft,4
331417,05-FEB-12,04-FEB-12,Mohamed Abdelkader,,fr,70.29.136.85,lauzer@sympatico.ca,14857530,000000123056092,5,5,Temps d'attente plus court.,5
331418,05-FEB-12,04-FEB-12,Viency,,en,174.95.191.142,Jhun@bell.net,14852412,000000123053120,3,2,knowledge of reps,2
331419,04-FEB-12,31-JAN-12,David,,en,76.69.101.15,rlyates@sympatico.ca,14808654,000000122953447,5,5,"I would have liked to understand the problem, but having it fixed was enough.",5
329844,03-FEB-12,02-FEB-12,Danny,,en,64.228.209.21,ben.coughlan@sympatico.ca,14827142,000000123023774,5,5,"Nothing, your rep was excellent in all respects and was perhaps the best rep I have ever dealt with on a technical matter with Bell and other companies. His work should be acknowledged.
Ben Coughlan",4
329845,03-FEB-12,24-JAN-12,Mohamed Bilel,,fr,67.68.185.131,justindurand@sympatico.ca,14721342,000000122797955,5,4,,4
329846,03-FEB-12,02-FEB-12,Mejid,,fr,67.68.185.131,justindurand@sympatico.ca,14832346,000000123016802,5,4,,4
329847,03-FEB-12,02-FEB-12,Kelly,,en,184.162.2.54,Melanie.Lalonde@bell.net,14826012,000000123014577,5,5,,3
329848,03-FEB-12,30-JAN-12,Kate,,en,64.228.156.141,gloriayu@sympatico.ca,14791996,000000122919159,5,,"My billing issues started on November 19, 2011.  It seems that it has not been resolved.  I will know for sure till March's billing.  Your billing cycle seems a bit too long, two months. Your staff gives me inconsistent information.  Some seems to be knowledgable but some not. Even though I have been with Bell for the past 36 years, I do feel sometimes I should change to different providers.",3
329849,03-FEB-12,03-FEB-12,Aquiles,,en,50.101.148.8,abeal12@sympatico.ca,14826174,000000123024091,3,5,"Once again, on a call to Bell Customer service, I spoke to someone whose accent made it very difficult for me to understand him. This made it very difficult for both he and myself. Certainly, I appreciated his patience with me. He had a hard time finding a resolution to my problem but he persevered  ",4
329850,03-FEB-12,02-FEB-12,Stephanie,,en,174.88.24.175,hcgc@sympatico.ca,14830850,000000123013967,5,3,"Stephanie was great, and made several changes to my modem settings to try to resolve my problem.  Unfortunately I still have the same problem, which is a mystery to everyone.",5
329851,03-FEB-12,02-FEB-12,Melissa,,en,174.88.24.175,hcgc@sympatico.ca,14830852,000000123012146,5,5,,5
329852,04-FEB-12,03-FEB-12,Srinivas,,en,174.89.62.238,downtowntaxi@bell.net,14842538,000000123029532,1,1,have someone that knows something about your products,1
329853,04-FEB-12,03-FEB-12,William,,en,69.156.1.138,bleclair2000@sympatico.ca,14840522,000000123043117,5,5,,4
329854,04-FEB-12,03-FEB-12,Youssef,,fr,67.70.124.55,louismc@bell.net,14846670,000000123035906,5,5,"pas vraiment grand chose de plus , j,avais un assez gros problème avec mon service de sécurité de bell . et puis ont n'était pas capable de faire de connextion avec un technicien en ligne !! alors youssef ma calmement et patiament expliquer tout ce que j'avais a faire au téléphone et puis j'ai réussi a rétablir le contact et il a vérifier mon système de sécurité ,et tout était correct (-: !! j'ai bien aimer ce technicien la  je lui donne une note de 10/10 bravo pour votre service de dépanage 24/24 encore bravo et merci pour votre excellant travail  bye .
",5
329855,04-FEB-12,03-FEB-12,Alun,,en,70.24.95.117,billpoje@sympatico.ca,14840474,000000123035647,4,4,,5
329856,04-FEB-12,03-FEB-12,Dinesh,,en,67.70.57.248,lizandwally@sympatico.ca,14846520,000000123025450,5,4,,5
329857,04-FEB-12,03-FEB-12,Nafti,,fr,69.159.152.246,tipinch1@bell.net,14851442,000000123032444,5,5,,5
329858,04-FEB-12,03-FEB-12,Silvia,,en,65.95.182.83,indes@sympatico.ca,14844402,000000123042134,5,5,,5
329859,04-FEB-12,03-FEB-12,Khouloud,,fr,64.228.86.188,christianvanier@sympatico.ca,14841330,000000123027614,5,5,le service Sympatico est excellent ce qui nest pas le cas pour Belle Express Vue.,4
329860,04-FEB-12,03-FEB-12,Nabil,,fr,76.69.183.229,jlepire@bell.net,14845138,000000123046235,2,3,"NE PAS AVOIR L,AIR DE VOUS DÉRANGER AVEC NOS QUESTIONS ....NE PS PRENDRE POUR DES IMBÉCILES...",1
329861,04-FEB-12,03-FEB-12,Oscar,,en,174.91.1.253,mirapender@sympatico.ca,14847790,000000123048188,5,5,,5
329862,06-FEB-12,31-JAN-12,Robert,,en,76.64.230.251,rulo57@bell.net,14808936,000000122953279,5,5,change a new modem to updated my internet is working good!,5
329863,06-FEB-12,05-FEB-12,Ali,,en,184.145.131.164,randy.remigis@sympatico.ca,14867734,000000123069814,5,5,,4
329864,06-FEB-12,03-FEB-12,Christopher,,en,64.235.109.89,gary.wolfe@sympatico.ca,14843494,000000123033464,4,2,"Power supply is defective, still haven't received a replacement.",2
329865,06-FEB-12,03-FEB-12,Samuel,,en,76.67.27.144,teverett@sympatico.ca,14851302,000000123034094,4,4,,4
329866,06-FEB-12,28-JAN-12,Asma,,en,64.235.109.89,gary.wolfe@sympatico.ca,14773704,000000122903005,2,1,Power supply failed on 2wire router.,2
329867,06-FEB-12,30-NOV-11,Farhana,,en,70.53.87.86,martin.barnes@sympatico.ca,14159014,000000121589070,,,You could FINALLY clear up your records and REMOVE all references of Martin Barnes from Sandra Barnes' account,1
329868,06-FEB-12,05-FEB-12,Vijay,,en,174.92.114.15,ww017@sympatico.ca,14869250,000000123073903,4,5,,4
329869,06-FEB-12,31-JAN-12,Jay,,en,69.156.97.183,bclynda@bell.net,14799724,000000122950208,4,4,nothing,4
329870,06-FEB-12,01-FEB-12,Robbie,,en,142.20.109.244,stamatis1@sympatico.ca,14824112,000000122995368,5,5,Waiting time way too long!!  I was on hold for a customer service representative for approx. 45 minutes (before I was transferred to Robbie).,5
329871,06-FEB-12,05-FEB-12,Sofien,,fr,69.159.104.239,flobelanger@sympatico.ca,14864306,000000123078092,4,4,"Lorsqu'un interruption de connexion nécessite un changement de mot de passe, il pourrait être bon de rappeler que ce mot de passe devra être changé sur tous les appareils wi-fi (ordis, imprimantes, etc.) 

J'y aurais pensé tout de suite à l'époque où ces pannes étaient fréquentes, mais votre service s'est tellement amélioré ces dernières années!",3
329872,06-FEB-12,04-FEB-12,Melvin,,en,174.88.42.39,dorothy.cameron@bell.net,14854864,000000123060089,3,1,see previous survey...lack of knowledge all round caused upset to me the customer and a Bell retiree!,3
329873,06-FEB-12,04-FEB-12,Vijay,,en,76.66.106.118,dianehenson@bell.net,14854694,000000123062157,4,4,,4
329874,06-FEB-12,04-FEB-12,Med Wacef,,fr,70.51.10.125,redhakara@bell.net,14859724,000000123066411,4,5,,5
329875,06-FEB-12,05-FEB-12,Ronald,,en,70.24.167.159,rgajraj@bell.net,14867808,000000123076982,5,5,None - everything was great,5
329876,06-FEB-12,05-FEB-12,Lokeswaran,,en,50.100.151.219,ecleman@sympatico.ca,14864024,000000123078275,5,5,He could have spoken better English.,5
329877,06-FEB-12,04-FEB-12,Tine,,en,76.64.118.200,bschaire@sympatico.ca,14853686,000000123064349,5,4,,4
329878,06-FEB-12,04-FEB-12,Gustavo,,en,70.50.56.199,complexminds@sympatico.ca,14854206,000000123065105,5,5,,3
329879,06-FEB-12,05-FEB-12,Omar,,en,50.101.141.53,go4greg@bell.net,14864602,000000123075030,5,5,,4
329880,06-FEB-12,05-FEB-12,Kayla,,en,50.101.149.77,joseph.matisz@sympatico.ca,14865530,000000123069787,4,5,Making the web site easier to use with respect of finding what was the proper telephone number to call,5
329881,06-FEB-12,05-FEB-12,Haythem,,en,70.27.141.4,chestlock.mechanical@sympatico.ca,14863302,000000123078001,5,5,"we Asked For SomeoneTo Speak French But We Would Have Been Better For Us In English,This Was Not Your Doing It Was Us,So We Had To Have Him Repeat It To Us Several Times",5
329882,06-FEB-12,26-JAN-12,Cecile,,en,65.94.25.217,richard.shea@sympatico.ca,14753514,000000122836978,5,5,,5
330394,04-FEB-12,03-FEB-12,Ahmed,,en,69.156.92.23,perita@bell.net,14848792,000000123029702,5,5,"|I'm not sure but, your first technician
by phone out of country was not able to
correct the problem and was rather 
impatient. I was doing what he said but it did not work. The second technician
Oscar was a much more pleasant and 
helpful person.The technician who came
to my home was very helpful and solved 
the problem. I appreciate that very much.
",5
330395,04-FEB-12,29-JAN-12,Yasmin,,en,65.92.2.253,jimraija@sympatico.ca,14783930,000000122913804,5,5,,5
330396,04-FEB-12,03-FEB-12,Carmen,,en,174.88.14.137,Jane_Henry@bell.net,14839150,000000123034786,5,5,,5
330397,04-FEB-12,03-FEB-12,Tracey D,,en,70.54.102.64,ross.marshall1@sympatico.ca,14849862,000000123032425,5,5,The call regarding the Invoice should not have been necessary.Bell should provide the best rates for the services without questioning.,4
330398,04-FEB-12,01-FEB-12,Lise,,fr,184.145.253.133,Paradis.Andre@bell.net,14811472,000000122982165,5,5,,4
330399,04-FEB-12,02-FEB-12,Wayne,,en,70.24.110.47,rm.black@sympatico.ca,14836398,000000123019685,4,4,Employ native speakers of English.,3
330400,04-FEB-12,01-FEB-12,Hanen,,fr,184.145.253.133,Paradis.Andre@bell.net,14811470,000000122985728,5,5,,4
330401,04-FEB-12,03-FEB-12,Pau,,en,69.158.68.72,edward.bailey087@sympatico.ca,14842754,000000123031390,5,4,,3
330402,04-FEB-12,03-FEB-12,Lorie,,en,70.27.34.168,steve155@sympatico.ca,14850900,000000123045077,4,1,,
330403,04-FEB-12,03-FEB-12,William,,en,70.27.34.168,steve155@sympatico.ca,14850902,000000123046928,4,1,,
330404,04-FEB-12,03-FEB-12,Aleem,,en,65.95.222.254,jim.loder@sympatico.ca,14845070,000000123032862,5,5,,5
330405,04-FEB-12,03-FEB-12,Gloria,,en,65.95.222.254,jim.loder@sympatico.ca,14845072,000000123033765,5,5,,5
330406,04-FEB-12,02-FEB-12,Jamila,,fr,184.145.155.188,mere.superieure@bell.net,14834342,000000123010082,5,5,rien a ajouter.,5
330407,04-FEB-12,02-FEB-12,Emmanuel,,en,65.92.150.170,helen.vesely@sympatico.ca,14830892,000000123004580,4,4,,5
330408,04-FEB-12,03-FEB-12,Carlos,,en,184.144.128.173,dbourget45@sympatico.ca,14842072,000000123039049,5,5,nothing.  He was very thorough.,5
330409,04-FEB-12,03-FEB-12,Melvin,,en,174.93.33.84,danderso@sympatico.ca,14841843,000000123041190,5,5,,5
330410,04-FEB-12,03-FEB-12,Asra,,en,205.188.117.8,BobinNG@bell.net,14839058,000000123033724,2,2,"He really did not understand the issue.  I had an appointment for a technician to come to my home that morning and he did not show up. Asra told me repairs would be available until 5 pm and someone would come and they would not need access to the house so I could leave.  I did not believe this as the problem was with sorting out the wiring inside.  The tech showed up later, his schedule was for the pm.  He sorted out the problem and I am very satisfied with what he did.",5
330411,04-FEB-12,03-FEB-12,Joseph,,en,184.146.126.178,gcarch@sympatico.ca,14843540,000000123034227,5,5,NOTHING,5
330412,04-FEB-12,29-JAN-12,Mohammed,,en,64.231.88.31,jzacher@sympatico.ca,14784228,000000122916791,3,,"Look at and understand the history of a problem, particularly when less than a month old.",3
330413,04-FEB-12,03-FEB-12,Khalil,,fr,76.67.90.20,lynne.valiquette@sympatico.ca,14846834,000000123031478,3,3,"rien,   il fallait attendre le rétablissement du réseau mais les réponses de mon répondant m'ont rassurée
",4
330414,04-FEB-12,03-FEB-12,Ashwini,,en,69.156.108.13,creekline@bell.net,14841648,000000123029893,5,5,Nothing,5
330415,04-FEB-12,03-FEB-12,Kevin,,en,174.88.76.161,dengwan88@bell.net,14842196,000000123039402,5,5,Always good.,5
330416,04-FEB-12,03-FEB-12,Diaraye,,fr,69.159.129.64,prattelafrance@bell.net,14849068,000000123027207,4,5,,4
330417,04-FEB-12,03-FEB-12,Silvia,,en,69.158.181.151,vera.todd@sympatico.ca,14851778,000000123041724,5,4,The only problem that I had was the difficulty understanding Silvia. It would be helpful if you instructed your staff to speak slowly and distinctly.,5
330418,04-FEB-12,03-FEB-12,Jamie,,en,184.145.123.195,silvercreekantiques@sympatico.ca,14850554,000000123048400,4,4,I asked to rep. to talk slower,5
330419,04-FEB-12,03-FEB-12,Sandra,,en,174.89.138.43,vaningen@bell.net,14851740,000000123032828,5,4,Long waiting time - 15-20 min. and transfer lines were not working. Not good for a telephone company.,4
330420,04-FEB-12,02-FEB-12,Karen,,en,174.91.60.93,lampman77@sympatico.ca,14832934,000000123021741,5,5,,5
330421,04-FEB-12,03-FEB-12,Allan,,en,174.95.69.208,annemarie.jeffrey095@sympatico.ca,14839906,000000123032864,5,5,The lady who assisted did everything she could to help me and I am very appreciative.,5
330422,04-FEB-12,03-FEB-12,Mohamed,,fr,174.92.243.223,lyne.charron070@sympatico.ca,14846824,000000123028201,3,4,,4
330423,04-FEB-12,03-FEB-12,Divya,,en,74.14.29.228,fdear@sympatico.ca,14843098,000000123035873,5,5,Can't think of anything.,5
330424,04-FEB-12,02-FEB-12,Yousri,,fr,70.30.184.45,c.maltais@bell.net,14827654,000000123015414,5,5,"Nous aurions aimé être mieux expliqué lors de notre appel du 24 janvier 2012, cela aurait éviter tous ses problèmes.  
Par contre, en ce qui concerne l'appel du 2 février 2012, rien n'est à amélioré`,  le service a été très compétent, compréhensif etcourtoie.",5
330425,04-FEB-12,03-FEB-12,Dhanasekar,,en,174.93.35.166,lolaquit@sympatico.ca,14846572,000000123041441,4,5,None. Dhanasekar was patient and thorough. His service was very satisfactory. ,5
330426,04-FEB-12,03-FEB-12,Murali,,en,174.94.36.102,jfenwick6@sympatico.ca,14845026,000000123041331,5,5,nothing,5
330427,04-FEB-12,01-FEB-12,Elmer,,en,184.147.118.130,allison.lee_lai096@sympatico.ca,14811992,000000122996684,4,4,,3
330900,05-FEB-12,01-FEB-12,Ana,,en,76.64.118.128,denisechaulk@sympatico.ca,14814702,000000122998431,4,5,Answer my first question more quickly. ,4
330901,05-FEB-12,03-FEB-12,Sowmya,,en,64.228.209.150,gerard.whittle@sympatico.ca,14843612,000000123024658,4,4,,4
330902,05-FEB-12,03-FEB-12,Thorat,,en,64.228.209.150,gerard.whittle@sympatico.ca,14843614,000000123024873,4,4,,4
330903,05-FEB-12,03-FEB-12,Prince,,fr,64.229.48.127,real.crete@sympatico.ca,14849358,000000123037818,4,4,rien,5
330904,05-FEB-12,04-FEB-12,Salvador,,en,70.24.18.21,alkoomi@sympatico.ca,14852810,000000123052233,4,4,"Help me to change my internet address
& reduce the discusting junk mail.",4
330905,06-FEB-12,05-FEB-12,Claudia,,en,72.188.196.219,pkrkhm@sympatico.ca,14867608,000000123069695,5,5,none. Claudia was very knowledgeable and efficient.,5
330906,06-FEB-12,05-FEB-12,Noureddine,,fr,76.65.177.210,asqual@sympatico.ca,14862518,000000123071287,5,2,Améliorer votre maîtrise de la technologie et réviser votre stratégie d'affaires de façon à satisfaire votre clientèle.,2
330907,06-FEB-12,04-FEB-12,Mansouri,,fr,174.93.226.151,gilbsuz@sympatico.ca,14855658,000000123060147,4,5,"Demander à certains employés d'être un peu plus patients et respectueux avec la clientèle et ne pas mettre trop de pression afin de ne pas créer de stress au client, la communication serait de meilleure qualité à mon avis et le travail se ferait plus rapidement. Le client serait très satisfait du service donné en retour. Merci à Mansouri...",4
330908,06-FEB-12,05-FEB-12,Djouaihia,,fr,174.91.204.239,jean-claude.st-pierre@sympatico.ca,14865222,000000123068405,5,5,tout est parfait,4
330909,06-FEB-12,03-FEB-12,Ousmane,,fr,67.68.213.173,servicedarbresgj@sympatico.ca,14850382,000000123036550,2,1,"arrêter de nous mettre en attente pendant plusieurs minutes, c'est très long et frustrant...",1
330910,06-FEB-12,30-JAN-12,Amine,,fr,174.91.204.239,jean-claude.st-pierre@sympatico.ca,14792860,000000122932104,4,4,tout est parfait,5
330911,06-FEB-12,04-FEB-12,Yaseen,,en,69.158.175.204,yve07@sympatico.ca,14861786,000000123051680,1,3,"The service person came Friday morning at 9:15 and left at 11:15 saying he would be back at 1 p.m.  He never showed up.  I called Bell at 1:30 and they told me they would send someone between 3 and 6 to finish the job.  He never showed up.  Finally, a wonderful person came on Saturday who knew what he was doing and he fixed the problem.  

When my tv was upgraded in December, the service person left the box and tons of cables in the corner of my living room.  When I said that was unacceptable, he said that once the internet was upgraded, they would put the box in the tv room.  Well, yesterday's internet person said he had nothing to do with the box.  

So, I was left without phone and cable service Friday and Saturday and have had that mess in the corner of my living room since mid-December.

So .... how do you think I fell about Bell service.  I am telling everyone my story so am getting a little bit of satisfaction out of my misery.  People are saying ... ""Bell is always like that"".",1
330912,06-FEB-12,05-FEB-12,Soumaya,,fr,174.93.222.167,bob69@sympatico.ca,14862822,000000123068661,5,4,"Rien, tout étais très bien.",5
330913,06-FEB-12,01-FEB-12,Lohith,,en,70.27.169.47,d.teeple@sympatico.ca,14814218,000000122983003,4,4,"Very helpful and nice. 
Would prefer that the Call Centre was coming from Canada. Bell should be hiring agents in Canada.",4
330914,06-FEB-12,04-FEB-12,Yahia Isameddine,,fr,70.48.27.41,domisol01@sympatico.ca,14854830,000000123066431,4,4,,5
330915,06-FEB-12,05-FEB-12,Hechmi,,fr,65.94.59.199,marcannie_55@sympatico.ca,14866486,000000123078851,4,3,,4
330916,06-FEB-12,03-FEB-12,Marc-Andre,,fr,174.91.236.118,p.michaud2@sympatico.ca,14848480,000000123048705,3,1,"Même problème depuis Dec 2011, pas de réseau Vendredi 3-02-12 tech. Marc-André # 6060207 formulé plainte officielle sys. a tombé 10 fois depuis Dec. 2011...Le 12-01-12 Sabrine#XY407 dit que ce nouveau Modem est défectueux...DE plus DSL Fibre 10 en force depuis le 30-01-12 et votre technicien Bell est venu vérifier prise mûrale...OK signal A-1. Mohummud Abubakar #6019429 disait le 25 Janvier que problème était Bande passante ""Ultra Bell"" pas assez vite..donc ce n'ait pas le problème..si par réparé rapidement une plainte sera fait à la Haute Direction...Je suis très insatisfait.",3
330917,06-FEB-12,05-FEB-12,Alberto,,en,174.89.51.211,susan.david@sympatico.ca,14868662,000000123069405,5,5,Your instructions were simple and direct making it easier to do.  As I had to set up my internet again as my computer had to be repaired.  thank you very much.,5
330918,06-FEB-12,04-FEB-12,Pau,,en,174.92.107.234,walterandsue@sympatico.ca,14861522,000000123058050,1,,"This is the second time that Bell issued an order for a  Wireless Modem. The problem is not with Bell, it is Fed Ex who fail to contact Residents of Condos.
This past Sat, your Customer Agent was excellent. So I will just have to wait and see if the Wireless Modem arrives this week.
I will let you know.",1
330919,06-FEB-12,05-FEB-12,Jordan,,en,65.92.188.58,wandalynnintheport@sympatico.ca,14869138,000000123079999,3,,Was told someone would call me in an hour.  Did not receive a call back. ,2
330920,06-FEB-12,04-FEB-12,Med Waheb,,en,70.29.233.211,louise.e.murray@sympatico.ca,14857818,000000123062042,3,2,representative not used to MAC.,5
330921,06-FEB-12,05-FEB-12,Aleem,,en,70.24.4.42,barbhill@sympatico.ca,14862604,000000123074743,5,5,Nothing,5
330922,06-FEB-12,05-FEB-12,Manel,,fr,69.159.94.34,charlesferrari220@bell.net,14863274,000000123070536,1,1,J'AI DEMANDÉ UN BRANCHEMENT/DÉBRANCHEMENT (INTERNET/TÉLÉPHONE RÉS.) POUR LE 7 MAI 2012. ET CELA N'EST PAS ENCORE RÉGLÉ. j'ATTENDS TOUJOURS UN APPEL DE LA HAUTE DIRECTION SUITE À UN E-MAIL QUE J'AI ENVOYÉ SAMEDI 4 FÉVRIER. LA DERNIÈRE DONT J'AI PARLÉ CE MATIN (6 FÉVRIER)N'A PAS RÉPONDU À MES ATTENTES. j'AI PLUSIEURS ??? À VOUS POSER (AVANT 14:00H) ,1
330923,06-FEB-12,05-FEB-12,Edwin,,en,69.156.158.167,jo.gurnik@sympatico.ca,14865400,000000123069283,4,4,,4
330924,06-FEB-12,05-FEB-12,Khan,,en,184.146.83.237,conmarie@sympatico.ca,14863452,000000123073172,5,4,Everything was perfect.,5
330925,06-FEB-12,04-FEB-12,Aprajit,,en,184.146.100.138,few98@sympatico.ca,14855316,000000123057601,5,5,,5
330926,06-FEB-12,01-FEB-12,Hanen,,fr,173.178.240.69,soniaguindon@sympatico.ca,14823994,000000122976021,3,4,,3
330927,06-FEB-12,05-FEB-12,Gautham,,en,184.144.21.239,elbowroom@sympatico.ca,14864080,000000123071133,5,5,,5
330928,06-FEB-12,04-FEB-12,Andrea,,en,70.27.160.126,mpvan@sympatico.ca,14858818,000000123062076,4,3,"""moore info about soft ware to use with my ""E"" Mail",4
330929,06-FEB-12,02-FEB-12,Amel,,fr,76.67.180.83,Simonelay@sympatico.ca,14826082,000000123005074,4,4,,4
330930,06-FEB-12,05-FEB-12,Anusha,,en,204.101.19.140,lnieprice@sympatico.ca,14866222,000000123072111,5,5,,4
330931,04-FEB-12,03-FEB-12,David,,en,174.95.212.214,awallace3@sympatico.ca,14840116,000000123034680,4,4,,4
330932,04-FEB-12,03-FEB-12,Sean,,en,65.95.92.140,dianneveilleux@sympatico.ca,14842348,000000123031456,5,5,I received an excellent service. Thank you.,5
331420,04-FEB-12,03-FEB-12,Atoiya,,en,76.65.27.159,wychiu@sympatico.ca,14852116,000000123037907,3,3,"You should offer the same promotion to existing customer as new customer, otherwise, existing customer will force to leave.",3
331421,04-FEB-12,03-FEB-12,Mohamed,,fr,74.14.169.97,michelbrunette@sympatico.ca,14847670,000000123039082,5,5,Rien,5
331422,04-FEB-12,03-FEB-12,Jose,,en,70.27.124.125,dave.knudsen@sympatico.ca,14841972,000000123038066,5,5,,5
331423,04-FEB-12,01-FEB-12,Moses,,en,70.27.87.3,laf_pete@sympatico.ca,14819006,000000122996278,5,3,"Since I was experiancing an Email problem (with all our computers),  we should have tested both Send and Recieve.  As a result, the following day, we discoverd that we were unable the send mail.  Thanks to a diligent callback from your boss, we were able to fix the problem. 
I am still at a loss, to understand what caused our Email to completely lock-up in the first place.  I suspect something was done by you guys. ?? But I'm not sure.  
Is there something I could have done to prevent this?",4
331424,04-FEB-12,01-FEB-12,Kevin,,en,74.14.1.177,mulcahy.assoc@sympatico.ca,14821140,000000122974512,4,4,Response to my initial call was greater than 48 hours.,5
331425,04-FEB-12,02-FEB-12,Celina,,en,174.89.103.11,andrew.r@sympatico.ca,14826594,000000123016209,2,,"My confirmation number for the reported technical issue is 123016209 and I spoke with Selena.

She was very courteous and assured me that someone will call back to let me know. I said that once before I was told that someone would call and NO ONE DID. ""No for sure someone will call you back"".

Sure enough nobody called me back and I don't know the status of the reported problem.",2
331426,04-FEB-12,03-FEB-12,Jose,,en,69.157.17.177,anneandronmclean@sympatico.ca,14839900,000000123027189,5,5,,5
331427,04-FEB-12,03-FEB-12,Budala,,en,76.69.18.140,audreyk@sympatico.ca,14840100,000000123031420,4,2,Situation out of Bell's hands,4
331428,04-FEB-12,03-FEB-12,Ridha,,fr,184.145.212.66,j.lamontagne@sympatico.ca,14844532,000000123044776,4,5,Rien de particulier. Le premier répondant a bien commencé mais n'a pas livré le résultat livrable. Il a eu l'humilité de passer le flambeau à un plus expérimenté qui a résolu le problème. Merci! ,5
331429,04-FEB-12,03-FEB-12,Jihene,,fr,67.68.125.115,lavoie.helene3@sympatico.ca,14846236,000000123028956,4,4,"Privilégier le service à la clientèle avec du personnel québécois, au Québec.",5
331430,04-FEB-12,01-FEB-12,Sushil,,en,64.229.169.32,ggeller@sympatico.ca,14816246,000000122997960,5,5,It was well taken care of,5
331431,04-FEB-12,02-FEB-12,Pascal,,fr,74.12.246.43,mj.ja.jo@sympatico.ca,14834646,000000123011582,4,4,"j'attends mon nouveau système d'internet, je saurai ensuite si Pascal a bien présenté le tout.",4
331432,04-FEB-12,03-FEB-12,Haythem,,fr,184.144.235.234,bruno.maheu@sympatico.ca,14840736,000000123044688,5,5,rien,5
331433,04-FEB-12,31-JAN-12,Zied,,fr,76.67.87.200,dr.desma@sympatico.ca,14801850,000000122966098,5,5,,5
331434,04-FEB-12,03-FEB-12,Aroua,,fr,76.67.86.95,dorislalonde@bell.net,14842518,000000123037683,5,5,moi j'ai parler avec Aroua et je crois que j'ai eu la meilleur de votre equipe,5
331435,04-FEB-12,01-FEB-12,Allaura,,en,76.71.97.105,vankeogh@sympatico.ca,14825060,000000122990011,5,5,"It's really hard to understand all the different service options over the phone - the internet speed, the internet usage amount, the different price packages, the one-time modem fee. Every time I call Bell I feel like I've been through a 1-hour exam.",4
331436,04-FEB-12,02-FEB-12,Anthony,,en,70.54.115.45,ccbirrell@sympatico.ca,14827874,000000123020329,1,1,"When you are put on hold, don't put me on hold for over 40 minutes at a time! I was on the phone with ""customer service"" for over 3 hours. Am I supposed to take a day off work to only be put on hold while you ""figure out"" how to solve my problem?! I have been a customer of Bell Canada customer all my life and this is how you treat your long-standing customers?! Here's my situation... maybe this ""survey"" will get me some results!!! I (account #188401896) have internet. # b1zutn96/7886065 belongs to someone at 7 Queen St. Georgetown. I am being billed and have been paying for this service since May 7, 2006. My internet service # b1pqpv86/10157557 belongs to me, at 22 Academy Rd. Georgetown. Would you please (1st and foremost) STOP CHARGING ME FOR AN INTERNET SERVICE THAT BELONGS TO SOMEONE AT 7 QUEEN STREET!! (ie: # b1zutn96/7886065) and secondly... get back to me on how much you owe me. You do realize that you owe me for the amounts that I have paid towards this service? Ideally, I would like to see a printout for both these 2 accounts (ie: # b1zutn96/7886065 AND # b1pqpv86/10157557) from Jan. 1, 2006 to and including todays date. Then we can come to a final settlement. I would like to continue my service with Bell Canada... but you are certainly treading on thin ice! May I PLEASE hear from someone who is intelligent and can actually handle this! Thank You.. Here is my contact info: Email: ccbirrell@sympatico.ca / Cell: 289-839-1056 / Home: 905-873-8409",
331437,04-FEB-12,03-FEB-12,Cara,,en,70.54.36.13,kaz.bevk@sympatico.ca,14845706,000000123030898,5,5,to have a telephone number or selection on phone message system to direct me to a loyalty or exisitng promotions csr,5
331438,04-FEB-12,03-FEB-12,Pedro,,en,174.93.85.39,hcbrownrigg@sympatico.ca,14844112,000000123030446,4,4,,4
331439,04-FEB-12,03-FEB-12,Andrea,,en,76.68.120.78,jszalay@sympatico.ca,14845474,000000123048671,4,5,Everything was fine. ,5
331440,04-FEB-12,31-JAN-12,Samuel,,en,184.144.89.200,andre.lesley@sympatico.ca,14799152,000000122951492,5,5,,5
331441,04-FEB-12,01-FEB-12,Temsu,,en,65.92.74.61,ric.su.sims@sympatico.ca,14822606,000000122992292,1,1,"Representative unable to solve problem & not terribly helpful in directing us to the solution ... which came after a visit to the premises after an inordinate delay.  Due to the timing, the period of inaccessibility was costly to us.  Technician who eventually made the visit was the only bright spot ",1
331442,04-FEB-12,03-FEB-12,Amine,,fr,70.30.178.167,auclair833@sympatico.ca,14840092,000000123047720,5,5,Le délai d'attente était trop longue,5
331443,04-FEB-12,02-FEB-12,Innocent,,en,70.26.135.169,aliyahmiriam@sympatico.ca,14826416,000000123000782,5,5,,5
331444,04-FEB-12,03-FEB-12,Aivi,,en,65.95.247.74,purvess@sympatico.ca,14849120,000000123035415,4,4,Nothing,4
331445,04-FEB-12,28-JAN-12,Diego,,en,76.69.34.40,kim.roth026@sympatico.ca,14775494,000000122895833,3,2,Fixed the problem so that the recurring error message would no longer appear.,3
331446,04-FEB-12,02-FEB-12,Imen,,fr,69.156.160.63,gilles.drouin3@sympatico.ca,14830421,000000123018519,5,4,,4
331447,07-FEB-12,06-FEB-12,Monica,,en,70.24.104.95,rlundy@bell.net,14877242,000000123086503,2,1,"more helpful, more patience, flexible polices, two issues still not resolved, sending more than 10 attachments with an e-mail and trying to put our accounts with you into my name and my wifes.Monica did a great job, your polices stink.",2
329883,07-FEB-12,06-FEB-12,Med Heni,,fr,64.228.77.146,tarachotte@bell.net,14878346,000000123097048,3,2,"Je perd mon signal Internet de temps à autre.  Quand j'ai appelé le service technique - la personne m'a dit qu'il fallait faire comme une sorte de mise à jour - ce qui fut fait.  Mais le problème ne semble pas résolu car hier soir - une fois de plus - j'ai perdu le signal.  Je devrai donc rappeler le service technique.

Ce que je trouve parfois déplorable - même si les gens parlent français - il est parfoir difficile de les comprendre et eux aussi par le fait même.  Il serait important que l'on puisse parler avec une  personne québécoise ou qui parle le français comme nous.  De plus, il arrive que les gens soient ""loin"" et il devient difficile de bien entendre.",4
329884,07-FEB-12,06-FEB-12,Joseff,,en,174.89.100.248,costaman@bell.net,14871354,000000123092827,3,4,,4
329885,07-FEB-12,06-FEB-12,Kevin,,en,174.91.119.170,peallan@sympatico.ca,14876636,000000123095576,5,4,I was following up on what was promised in a previous call.  I feel much better after talking to the reps yesterday.,5
329886,07-FEB-12,06-FEB-12,Abderrahmane,,fr,74.12.244.2,brunosalvail@sympatico.ca,14870729,000000123081852,4,5,,5
329887,07-FEB-12,06-FEB-12,Zohra,,fr,70.29.199.84,daniel.raigneau@sympatico.ca,14871508,000000123082890,5,5,,5
329888,07-FEB-12,06-FEB-12,Joyce,,en,70.49.240.101,hawbaker@bell.net,14873116,000000123093407,5,5,Nothing,5
329889,07-FEB-12,06-FEB-12,Edwin,,en,70.30.68.125,mkassis4@sympatico.ca,14875932,000000123085222,4,4,"Nothing, Edwin did a great job.",5
329890,07-FEB-12,06-FEB-12,Jan,,en,174.88.48.143,astretten@sympatico.ca,14870202,000000123092693,3,3,Send the requested and agreed to email outlining service addition options.,4
329891,07-FEB-12,06-FEB-12,Emmanuel,,en,50.101.52.172,laurasas@sympatico.ca,14874761,000000123092288,3,4,Have people answer we can understand they try their best but it makes it very difficult to follow their instructions,4
329892,07-FEB-12,05-FEB-12,Wynbert,,en,184.147.42.155,sue.can@sympatico.ca,14868630,000000123076083,5,5,"Not sure, it was unclear both to us and Winbert as to whether it was just the phone or internet as well.  However he did advise us that the modem was probably the problem, and....he was right.",5
329893,07-FEB-12,06-FEB-12,Helenpearl,,en,184.147.113.124,jwx2@sympatico.ca,14874294,000000123089118,,,i SPOKE TO LINEMAN IN cANADA ,
329894,07-FEB-12,06-FEB-12,Brett,,en,76.69.12.240,RegNig.Rostance@sympatico.ca,14869556,000000123097347,5,5,Absolutely nothing.,5
329895,07-FEB-12,03-FEB-12,Sergio,,en,174.95.20.213,jjkiller@sympatico.ca,14845110,000000123044789,5,5,Can't suggest anything,5
329896,07-FEB-12,06-FEB-12,Felix,,en,174.89.59.238,chopdog@sympatico.ca,14871110,000000123082880,5,5,I was put on hold for a very long time (20-30 minutes) waiting for another representative to complete the call.,4
329897,07-FEB-12,05-FEB-12,Nayeem,,en,174.89.103.172,7kab3@sympatico.ca,14861908,000000123071888,4,4,allow for pick up of modem component from a Bell retail store,5
329898,07-FEB-12,06-FEB-12,Jude,,en,70.27.126.47,mattfran@sympatico.ca,14875538,000000123098056,4,4,We would prefer speaking to a Bell representitive in Canada.,5
329899,07-FEB-12,06-FEB-12,Sandra,,en,74.12.244.106,ray.cole2@sympatico.ca,14877026,000000123091877,5,1,"Call me back! Sandra was great, but I'm still waiting for a phone call.",3
329900,07-FEB-12,06-FEB-12,Rolando,,en,76.64.121.70,gerard.leduc@sympatico.ca,14872734,000000123088297,5,4,,4
329901,07-FEB-12,06-FEB-12,Balaji,,en,70.50.40.195,mbd.hutton@sympatico.ca,14875594,000000123088149,4,4,Probably more info about google chrome.  Who not just upgrade the explorer??,4
329902,07-FEB-12,06-FEB-12,Gloria,,en,70.50.40.195,mbd.hutton@sympatico.ca,14875596,000000123098281,3,3,"More explanation about - google chrome-, some of the setup",4
329903,07-FEB-12,06-FEB-12,Andy,,en,76.69.68.199,john.mclean2@sympatico.ca,14874080,000000123086823,4,4,,5
329904,07-FEB-12,06-FEB-12,Afroze,,en,50.101.251.137,ve3vmp@sympatico.ca,14878734,000000123086973,5,5,"In this case nothing.  Thenew power supply came the next day and it worked.  Thank you. very much.  I only wish that my high speed was higher than it is.  But, I'm in a region that is known by all the Bell repairmen as the ""Black Hole"". That is the telephone line between my house and this area and the Central office is about 35 years old. So the loss on our line is very high and it slows down the internet speed.  The best I get is about 2 Mbps and it should be around 5 or 6 (that is what I'm paying for).  Hopefully you will fix these ols tepehone lines and we will have great service, and I'll be very happy.

 ",4
329905,07-FEB-12,06-FEB-12,Kay,,en,70.24.152.13,sarahglenys@sympatico.ca,14877696,000000123098596,4,5,Speaking perfect English,4
329906,07-FEB-12,06-FEB-12,Susan,,en,74.15.62.52,dantremb@bell.net,14871544,000000123095068,5,5,,5
329907,07-FEB-12,06-FEB-12,Emmanuel,,en,70.31.156.72,ephrema@sympatico.ca,14872228,000000123093059,4,4,,5
329908,07-FEB-12,06-FEB-12,Khan,,en,70.29.254.138,danny.doherty@sympatico.ca,14871536,000000123091887,1,1,Communication between departments,2
329909,07-FEB-12,06-FEB-12,Marc-Andre,,en,65.92.190.190,gsafian1@sympatico.ca,14873008,000000123098319,5,5,,5
329910,07-FEB-12,06-FEB-12,Sudhakar,,en,174.94.0.81,rs.golemba@sympatico.ca,14877456,000000123090278,5,3,Not messed up my other lines,4
329911,07-FEB-12,30-JAN-12,Amy,,en,74.12.138.47,jerrettm@bell.net,14792954,000000122921948,3,4,"although the tech spoke good english, she had a heavy accent that was difficult for me",4
329912,07-FEB-12,06-FEB-12,Henry,,en,67.71.58.98,cpracey@sympatico.ca,14871378,000000123094971,5,5,nothing he was great,5
329913,07-FEB-12,02-FEB-12,Rowena,,en,76.69.11.99,sue.schillinger@sympatico.ca,14837688,000000123004935,1,4,making sure your customer service knows what service you want.They sent someone to put in a new line when I just ask for my land line reconnected. I also had a problem with ordering and cancelling satillite.they cut my rogers cable afterni had cancelled the order therefore I had no t.v for three days.           ,2
329914,07-FEB-12,06-FEB-12,Denis,,en,70.26.136.160,jenjenip@sympatico.ca,14873816,000000123095415,4,4,,4
329915,07-FEB-12,06-FEB-12,Benjamin,,en,67.68.21.188,sbassel@sympatico.ca,14877724,000000123093942,3,4,"Preferably not to be sent to the Philippines or India- very difficult getting understood. I am shocked that when it is urgent and offering my credit card to ship the new modem overnight- not permitted. Asked to speak to a supervisor. Put on hold and then told absolutely not able to accommodate. They only ship 2-5 days. In this day and age, very disappointing customer service.",3
329916,07-FEB-12,30-JAN-12,Anis,,fr,76.70.60.115,pepineliane@bell.net,14795800,000000122933600,4,4,,5
329917,07-FEB-12,06-FEB-12,Merly,,en,65.92.41.5,micheljohnson@sympatico.ca,14875796,000000123096365,4,5,"You could have resolved my problem the first time I requested it .
It took 4 requests in the last 3 weeks to finally have my problem resolved on the 4th request",4
329918,07-FEB-12,06-FEB-12,Suresh,,en,74.15.57.52,klmackay@sympatico.ca,14874534,000000123087971,5,5,,5
329919,07-FEB-12,04-FEB-12,Kurt,,en,174.95.142.86,kmckerrow@sympatico.ca,14857332,000000123054798,5,5,,3
330428,05-FEB-12,04-FEB-12,Radhika,,en,76.69.11.68,batty@sympatico.ca,14853270,000000123056757,1,1,"Your customer service protocols/scripts don't allow for the representative to answer a simple question. That being: Is there a service outage in my area that is making the Internet unavailable to my Bell router?  

While I suspected that was the problem, your customer service reps couldn't answer my question and instead mindlessly required me to reboot and reset my router (1st level rep) before escalating the problem to a Test Centre rep who then wanted to schedule a technician from the central office to my house for service.  Absurd!!!  No one could answer my simple question or had the procedure to route my question to someone who could.  In frustration, after 45 minutes of reps who aren't equipped to answer this question I had to ask for the manager who wasn't available for 15 minutes.  What a gigantic waste of time and resources by Bell Canada---really, I would think given you are in the network business you could answer this inquiry about basic service outages for individual accounts (you have my phone number and location).

Oh by the way I was right, it was a service outage.  Let's be clear, it isn't your CSRs who are inept it is the managers and technologists who design your customer service protocols and who clearly don't understand some basic steps in trouble shooting and systematic problem solving which involves proper PROBLEM IDENTIFICATION.  Basically, by design, you ignore what your customer is asking and instead treat the customer as a data collection tool.  This is not only a bad practice, demonstrably it is an inefficient and costly approach because you widely miss the mark of verifying and validating the actual problem. So with your current approach you only succeeded confirming there was no problem with my equipment and configuration (your objective), but I was phoning with a specific question about your service availability in my area (my objective).  So your department should be more accurately called an Employee Service rather than a Customer Service. You got the data and answers to your many irrelevant questions (completely out of the scope of my question), but I couldn't get an answer to my simple question:  Is there a service outage in my area that is making the Internet unavailable to my Bell router?

Given the experience I just recounted, I suspect this Customer Satisfaction Survey is just as misguided. This survey requires more of my time to 'help' you improve, but alas my words will likely fall on deaf ears or in a low priority e-mail inbox somewhere in the bowels of Bell.  Again you will be satisfied your survey procedure is 'working' because you promptly sent me a follow-up and I have responded.  Job done.  However, you won't properly deal with the meaningful part of of my response to your question: ""what is the one thing we could have done better...?""  And why, because your survey processing procedures are likely more focussed on building statistical measures of CSR performance rather than pursuing specific suggestions solicited from customers about your problem solving methodology.  This is unfair to both your CSRs and to your customers.  Bad Bell.

Here is my second simple question: will this response be directed to someone who can explain why your CSRs are not properly equipped to handle my basic question from yesterday concerning service outage status in my area?

I also request a response from an appropriately senior manager who is responsible for overseeing all these systems and operations to satisfy me you are actually addressing customer concerns and feedback such as mine and not just paying lip service.",1
330429,05-FEB-12,03-FEB-12,Partha,,en,76.71.8.217,dj.cowan@sympatico.ca,14842370,000000123031717,5,5,"The Friday Feb. 3rd call was my second attempt to resolve internet and wireless connection issues. The week previous call (on-line based) ultimately resulted in a new modem being sent to my home. I had been on-line for 1 hr and 42 minutes with no resolution. If the issue was an equipment failure, than the length of time the on-line rep spent with me is understandable. Partha, on the other hand, was direct, professional, focused and saw the 2 issues through to successful resolution in a very short period of time. His execution of support was impressive. On-line support does not allow the rep to accurately guage the user's level of competency and thus requires far more basic steps and time. ",4
330430,05-FEB-12,04-FEB-12,Vijay,,en,70.49.175.246,ted35@sympatico.ca,14861038,000000123050183,5,5,Nothing,5
330431,05-FEB-12,04-FEB-12,Ritwik,,en,174.91.46.44,junechisholm@sympatico.ca,14857048,000000123065539,5,5,Give me a head's up that my page was going to be changed.,5
330432,05-FEB-12,04-FEB-12,Rebeca,,en,74.14.13.231,chris.hill@sympatico.ca,14854022,000000123067074,3,1,"Rebecaa was curtious and helpful. She was not able to fix the problem and trasferred me to another technician.
I was surprised the problem could not be corrected at the time. It was interesting that I was transferred to a technician who then asked me to call in the morning.It took 4 technicians to finally fix the problem.
Jack on Sunday morning was very helpful and helped me clear up the web history cleaning up my system. I called back with the clean up was completed and another lady helped me. She fixed some settings and my internet is now working fine. Took about an hour on the phone.",4
330933,04-FEB-12,03-FEB-12,Ali,,en,70.24.210.9,pncap@sympatico.ca,14849006,000000123048077,1,1,Resolve the download and upload as it is only half of what Fibe 16 should be. I am paying for a service which is not being met by Bell Inetrnet.,
330934,04-FEB-12,03-FEB-12,Joseph,,en,70.24.210.9,pncap@sympatico.ca,14849008,000000123042208,3,3,,4
330935,04-FEB-12,03-FEB-12,Sriram,,en,174.91.45.226,jrussell@sympatico.ca,14845450,000000123036150,5,5,nothing,5
330936,04-FEB-12,03-FEB-12,Mark,,en,70.30.68.4,pagreen@bell.net,14848524,000000123044189,5,5,,5
330937,04-FEB-12,03-FEB-12,Afef,,fr,67.70.135.160,michel0002@sympatico.ca,14847660,000000123026807,5,4,"tout s'est déroulé normalement  et le problème a été résolu donc je ne vois pas ce que vous auriez pu faire d'autre.

Merci pour la gentillesse et la patience de votre téléphoniste à mon égard.
",5
330938,04-FEB-12,03-FEB-12,Juan Carlos,,en,207.164.79.92,neilmentuch@sympatico.ca,14848166,000000123030057,5,5,,5
330939,04-FEB-12,03-FEB-12,Ben,,en,70.48.149.173,beverlee@bell.net,14840404,000000123027253,5,4,"This experience was very well handled, thank you very much.  ",4
330940,04-FEB-12,03-FEB-12,Armando,,en,65.92.174.90,ian.highet@sympatico.ca,14844342,000000123041736,5,5,,4
330941,04-FEB-12,03-FEB-12,Methil,,en,76.69.114.26,bob.taunton@sympatico.ca,14840558,000000123048771,4,2,I had called to simply cancel a technician coming to check the problem the next morning after I found the cause of the problem in my home. They insisted on sending the technician anyway.,5
330942,04-FEB-12,03-FEB-12,Rolando,,en,65.94.201.82,wkehew@sympatico.ca,14852070,000000123048415,5,5,,4
330943,04-FEB-12,03-FEB-12,Greg,,en,67.71.56.61,iozcan@sympatico.ca,14844414,000000123043136,5,5,,5
330944,04-FEB-12,03-FEB-12,Med Ramzi,,fr,76.69.187.252,albert.terzian@sympatico.ca,14839574,000000123038163,5,4,Tout etait OK,5
330945,04-FEB-12,03-FEB-12,Mark,,en,184.147.208.148,thatch58@bell.net,14851314,000000123026631,2,2,,1
330946,04-FEB-12,02-FEB-12,Med Nabil,,fr,184.144.160.200,julesleclerc9@sympatico.ca,14832288,000000123006866,5,5,,5
330947,04-FEB-12,03-FEB-12,Cindy,,fr,76.68.149.16,laporte_97@sympatico.ca,14846180,000000123028594,5,5,Tout a été correct,5
330948,04-FEB-12,30-JAN-12,Med Amine,,en,41.227.160.14,grenier321@bell.net,14792084,000000122923353,5,4,Merci,5
330949,05-FEB-12,01-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14812966,000000122991336,5,4,,4
330950,05-FEB-12,31-JAN-12,Stephanie,,en,70.49.2.173,paul.whaley2@sympatico.ca,14807796,000000122964487,4,,,
330951,05-FEB-12,04-FEB-12,Reuben,,en,174.88.81.141,jkrzywonos@sympatico.ca,14856716,000000123058128,5,5,,5
330952,05-FEB-12,30-JAN-12,Julio,,en,174.89.58.153,williamlake@sympatico.ca,14798116,000000122935225,5,5,,5
330953,05-FEB-12,04-FEB-12,Neha,,en,76.70.67.104,jberrevo@bell.net,14856486,000000123062425,4,4,,4
330954,05-FEB-12,03-FEB-12,Mel,,en,67.68.241.154,lrassenti@sympatico.ca,14846692,000000123029305,5,5,,5
330955,05-FEB-12,03-FEB-12,Mel,,en,67.68.241.154,lrassenti@sympatico.ca,14846694,000000123029793,5,5,,5
330956,06-FEB-12,04-FEB-12,Ana,,en,76.69.153.177,dalliday@sympatico.ca,14854364,000000123067037,4,4,,4
330957,06-FEB-12,02-FEB-12,James,,en,204.187.34.100,hlrshewolf@sympatico.ca,14830982,000000123007112,4,3,,3
330958,06-FEB-12,05-FEB-12,Nayeem,,en,64.228.215.237,vnoye@sympatico.ca,14869104,000000123070811,4,4,,4
330959,06-FEB-12,05-FEB-12,Sajid,,en,184.145.64.64,douglas.hammond@sympatico.ca,14863928,000000123078549,5,5,Could have done no more,5
330960,06-FEB-12,04-FEB-12,Andrea,,en,74.14.12.101,elinor1@sympatico.ca,14855070,000000123062639,5,5,Nothing,5
330961,06-FEB-12,05-FEB-12,Hechmi,,fr,206.47.249.246,charles.gauthier2@sympatico.ca,14863264,000000123080270,4,3,"La solution au problème était de rempalcer l abloc d'alimentation du modem.  Vous m'Avez dit que je devrais le recevoir mardi.  Comme cet envoie est aux frais de Bell, je trouve que ca aurait été gagnant-gagnant de m'offrir la possibilité d'aller le chercher moi même dans un espace Bell, dans un magasin la source ou autre centre de distribution lundi et de me donner une carte cadeau de 5$ en échange ou un rabais de 5$ sur ma facture.",4
330962,06-FEB-12,05-FEB-12,Amira,,fr,76.71.197.49,cyberlavoie@sympatico.ca,14863510,000000123068425,5,5,tout étais parfait,5
330963,06-FEB-12,05-FEB-12,Harjeeth,,en,74.15.110.206,murf2002@sympatico.ca,14867084,000000123068925,5,5,"returned the call when within 72 hours as I was told, I had to call back to update status.
",4
330964,06-FEB-12,03-FEB-12,Nora,,en,65.94.213.199,tshapton@bell.net,14851648,000000123028511,5,4,,5
330965,06-FEB-12,05-FEB-12,Mourad,,fr,70.24.236.252,gerald.gagne@sympatico.ca,14864500,000000123072407,5,5,,5
330966,06-FEB-12,05-FEB-12,Divya,,en,70.27.79.39,bev.goodman@sympatico.ca,14862714,000000123074813,3,3,i can't really answer at this point.  The rep is sending out a technician today to see if he/she can resolve the problem. Yesterday's call was handled professionally.,4
330967,06-FEB-12,05-FEB-12,Diego,,en,76.64.210.30,katherinecole@sympatico.ca,14865744,000000123073894,5,5,"The young man who handled my call was excellent.  
My only criticism is that Bell is getting so expensive and my internet service is not fast anymore.  I have had people out to the house.  It use to be much better I heard they are making new lines but I have been paying full price for over 4 years and not getting full service.  ",3
330968,06-FEB-12,05-FEB-12,John,,en,67.70.110.239,jerryslo@sympatico.ca,14865310,000000123071511,5,5,was great,4
330969,06-FEB-12,03-FEB-12,Sharon,,en,174.91.129.110,raymond_johnson@sympatico.ca,14849302,000000123026702,5,5,,4
330970,06-FEB-12,05-FEB-12,Noureddine,,fr,174.91.207.106,perreault1@sympatico.ca,14867496,000000123076549,5,5,J'ai eu un bon service,5
330971,06-FEB-12,05-FEB-12,Hency,,en,184.145.74.101,rpaglione@bell.net,14868032,000000123068582,5,4,Cut the time I was placed on hold during the call.,5
330972,06-FEB-12,05-FEB-12,Ajay,,en,76.68.130.28,cicorlett@sympatico.ca,14863356,000000123079236,5,5,"You put my mind at ease, and repaired the problem quickly.  Thank you.",5
330973,06-FEB-12,05-FEB-12,Vijay,,en,69.159.3.121,rosecas@bell.net,14868004,000000123069739,4,4,things were perfect,4
330974,06-FEB-12,05-FEB-12,Kumar,,en,69.159.3.121,rosecas@bell.net,14868006,000000123074732,5,5,nothing,5
330975,06-FEB-12,05-FEB-12,Karim,,fr,70.53.248.131,r.cleroux@sympatico.ca,14867674,000000123076619,1,1,Comprendre le problème,3
330976,06-FEB-12,05-FEB-12,Sarah,,en,99.235.82.47,yongekim@sympatico.ca,14869304,000000123079301,5,5,,5
330977,06-FEB-12,05-FEB-12,Pedro,,en,74.14.57.220,hindles@sympatico.ca,14864854,000000123072824,4,3,Explain the reason the Internet reception changes so much .,4
330978,06-FEB-12,05-FEB-12,Noureddine,,fr,70.52.64.188,tessierbenoit@sympatico.ca,14868814,000000123071971,4,5,"Le technicien a fait une remarque un peu impatiente, ""Madaaaame"", car je n'avais pas compris ce qu'il avait dit en raison de la qualité de la communication et de son accent.",5
330979,04-FEB-12,03-FEB-12,Cecile,,en,70.31.106.206,ssmith59@sympatico.ca,14850812,000000123033429,5,5,,5
330980,04-FEB-12,03-FEB-12,Andrea,,en,174.95.192.110,barbmciver@sympatico.ca,14840220,000000123038171,5,4,,5
331448,07-FEB-12,31-JAN-12,Marc,,en,70.24.153.158,ajphoto@sympatico.ca,14798928,000000122947800,5,4,people on the phone don't get all the information and they don't articulate facts correctly. Most calls get the service done but not the way it was discussed on the phone. It doesn't seem to be as bad as it should because most company's do it too.,4
331449,07-FEB-12,06-FEB-12,Jonathan,,fr,174.95.240.177,denischaput@bell.net,14871726,000000123098786,4,4,,5
331450,07-FEB-12,06-FEB-12,Nelson,,en,74.15.249.242,qv1@sympatico.ca,14876894,000000123097391,1,1,"Resolved my Issues with Internet problem i have, you as exective vice president not doing your job.  ",2
331451,07-FEB-12,06-FEB-12,Antony,,en,65.95.94.195,cakent@sympatico.ca,14870814,000000123098053,5,5,"Antony was curteous, efficient and knowledgable.....",5
331452,07-FEB-12,06-FEB-12,Hugo,,en,70.49.4.235,copperhdrd@bell.net,14871334,000000123087375,5,5,,5
331453,07-FEB-12,06-FEB-12,Mohamed Amine,,fr,70.51.196.201,carl.boudreau@sympatico.ca,14870844,000000123094278,5,5,Préserver la même cordialité et sollicitude aux appels futurs.,4
331454,07-FEB-12,06-FEB-12,Sudhakar,,en,184.146.100.84,doll@sympatico.ca,14871886,000000123093734,1,1,"the LOG ME IN SYSTEM   FAILED REPEATEDLY MY COMPLAINTS ARE REALLY NOT WITH THE INDIVIDUAL WHO WAS ACTUALLY THE 3RD PARTY I SPOKE WITH.... FIRSTLY THE CALL TIME IS OFF BY MORE THAN 2 HOURS I  CALLED ORIG. AT 12:30+ I reached Dennis in Ottawa, without delay ??? and without looking at the issue  he sent me into the PC CARE QUEUE... there I spk with an unpronounceable name with a ring in in.... he said he would have to strip my entire computer and reload windows anew... ?!!?...and he also said he / you  are not capable of deleting a virus specifically ???  I ran away to call 310 surf  again and spk to someone, asked for a mgr. explained and was simply passed off onto SUDHAKER  SPELLING PLS EXCUSE.... then we diddle and tried as I now started to cry.....!!!  we repeatedly failed not for the first time in my many years with BELL to connect on log me in...fail... fail...fail...etc...  no go...so then we were doing an entire system disable and that really made me nervous ??  I know nothing but after more than two full hours I was sooo  frustrated and upset I heard the poor chap asking for time to consult with a 2nd level tech.. ??  hours later the phone rang repeatedly three calls from three ?? diff..  men ???? following up from BELL BUT BUT BUT.... by then I had the help of a totally diff. highly experienced BELL SUPER TECH... who solved the issue in less than 3 minutes.. ???????   pls. do not blame the tech in India... the logmein and SAFE MODE METHODS  BOTH FAILED..... ??? REPEATEDLY   ???  I  WAS VERY DISAPPOINTED AND ALSO VERY HAPPY TO HAVE FIXED THE ISSUE... ... but NOT with the help of 310 Surf or PC CARE  blah.... ; (",3
331455,07-FEB-12,06-FEB-12,Gregory,,en,64.231.40.138,a.bstaff@bell.net,14869594,000000123098894,5,4,,4
331456,07-FEB-12,06-FEB-12,Islem,,fr,174.91.235.57,mccann.pierre@sympatico.ca,14875616,000000123098452,5,5,Si vous pouviez corriger mon nom dans votre adresse ainsi que les autres endroits de Bell. Pierre  McCann  suite à plusieurs tentative je ne suis pas encore parvenu.  Merci,5
331457,07-FEB-12,06-FEB-12,Juan Carlos,,en,184.148.176.54,willie.frogpondhollow@sympatico.ca,14878996,000000123096011,5,5,Nothing,5
331458,07-FEB-12,06-FEB-12,Imen,,fr,76.69.178.176,lucie090@sympatico.ca,14875092,000000123083667,4,5,rien,4
331459,07-FEB-12,06-FEB-12,Kevin,,fr,65.92.243.87,lionel.duquette@sympatico.ca,14874936,000000123097567,4,4,Rien de plus.,5
331460,07-FEB-12,06-FEB-12,Ravi,,en,70.28.85.133,ruthnoble@sympatico.ca,14877502,000000123093971,3,3,Have someone who understands the Canadian context.,3
331461,07-FEB-12,06-FEB-12,Chenara,,en,174.91.67.15,bigblock80@sympatico.ca,14870480,000000123090928,1,2,train your people not to make billing errors on every bill we have had in the past year!!!!!!!!,1
331462,07-FEB-12,06-FEB-12,Mathieu,,en,69.157.60.172,knotakare@sympatico.ca,14874552,000000123097624,5,5,,5
331463,07-FEB-12,06-FEB-12,Rowena,,en,64.86.141.133,wmah@sympatico.ca,14879020,000000123088969,4,4,,4
331464,07-FEB-12,06-FEB-12,Carlton,,en,174.92.101.173,brenda.bryant@sympatico.ca,14870664,000000123090137,1,1,"have someone who can speak English, someone that is easily understandable, someone from Canada preferably. I will try to find a service provider that has agents who work in Canada..the cost for me is not important ..its the service.",1
331465,07-FEB-12,06-FEB-12,Arthur,,en,69.158.175.164,garyseeinc@sympatico.ca,14872656,000000123089567,5,5,"Assure me that any future inquiries I might have would be as well handled.
Ricardo, who answered my request, should handle all calls, at least all of mine. Thank you.",5
331466,07-FEB-12,06-FEB-12,Abdelalim,,fr,184.146.249.18,bpronovost@sympatico.ca,14870644,000000123087945,5,5,rien de mieux,5
331467,07-FEB-12,06-FEB-12,Philip,,en,70.24.206.101,btedford@sympatico.ca,14870748,000000123088819,5,4,"I would like to praise your courtesy. My daughter handled the transaction, and she had nothing but praise for her reception. Another time I would be encouraged to handle the problem myself with Bell's assistance.",5
331468,07-FEB-12,06-FEB-12,Mathieu,,fr,76.71.125.121,agdb@bell.net,14869756,000000123090257,4,3,"ma crétique , il faut toujours surveiller la facturation pour les erreures . merci",4
331469,07-FEB-12,05-FEB-12,Rahul,,en,67.70.85.20,caznizman@sympatico.ca,14863162,000000123076973,5,5,nothing,5
331470,07-FEB-12,06-FEB-12,Elsy,,en,70.30.45.109,timmer2@sympatico.ca,14878504,000000123084752,5,5,Nothing the Customer Care Rep was very efficient and knowledgeable.,5
331471,07-FEB-12,06-FEB-12,Nayeem,,en,69.158.90.89,tolson@sympatico.ca,14878560,000000123092028,3,4,,4
331472,07-FEB-12,06-FEB-12,Kris,,en,74.12.137.72,emwhiteley@sympatico.ca,14872222,000000123082939,5,5,I was extremely pleased with the service I got. Nothing could have been done to improve the experience..all was excellent. ,5
331473,07-FEB-12,06-FEB-12,James,,en,70.48.52.79,davidson.gama@sympatico.ca,14871630,000000123096940,2,2,"change the price of my telephone bill-lots of months ago one representative from the bell cie lowered my bill and she said that it will be like that for 1 yr -no increase at all.Can you go back on my conversation and realise that there was absolutely no contract- just a verbal agreement for 1 yr.  I am deeply heart.
I have been with your company for 43 and one half yr.  What a great customer I have been.I am presently thinking of changing cie.  ",3
331474,07-FEB-12,06-FEB-12,Dawood,,en,70.49.135.31,tjbeckett@sympatico.ca,14878516,000000123091096,5,4,,5
331475,07-FEB-12,06-FEB-12,Shyam,,en,184.145.82.49,julie_sanchez@sympatico.ca,14874258,000000123082469,4,5,time frame to wait too broad. 12-6,4
331476,07-FEB-12,06-FEB-12,Mudilyar,,en,70.54.149.32,waranne@sympatico.ca,14878876,000000123084755,5,5,nothing,4
331477,05-FEB-12,04-FEB-12,Megan,,en,174.94.65.67,merigold67@sympatico.ca,14858486,000000123054878,4,4,,3
331478,05-FEB-12,04-FEB-12,Samuel,,en,65.95.196.20,ldmunro@bell.net,14857564,000000123056148,5,5,I am more than satisfied with the way my concern was handled.,5
329920,07-FEB-12,27-JAN-12,Paula,,en,65.95.245.230,lionel.bennett@sympatico.ca,14764070,000000122868331,4,5,,4
329921,07-FEB-12,06-FEB-12,Gustavo,,en,70.29.12.64,wayne.armstrong@bell.net,14878890,000000123091579,1,1,"my pc that the work was done on is not working ather the work was done on pc.well not start up now.said they word call me and fix it Iam here.Thank you.


",5
329922,07-FEB-12,03-FEB-12,Amine,,fr,76.67.161.134,allingerg@sympatico.ca,14839672,000000123035566,4,5,,4
329923,07-FEB-12,03-FEB-12,Amine,,fr,76.67.161.134,allingerg@sympatico.ca,14839670,000000123036868,5,5,,4
329924,07-FEB-12,06-FEB-12,Ronald,,en,64.228.141.28,wendy.harding@sympatico.ca,14878936,000000123092626,4,1,One of my e-mail sites is still not working - I asked why my passwords were not accepted and I needed to make up new ones.,3
329925,07-FEB-12,01-FEB-12,Michael,,en,69.156.117.41,karen.timmermans@sympatico.ca,14818480,000000122978667,4,4,"after several calls for technical assistance, it was finally a call to cancel or change my service that resolved the issue by identifying I had an old out of date modem rental.  That was frustrating.  A technical support should have been able to identify that this was my issue when I called with previous connection issues.",3
329926,07-FEB-12,06-FEB-12,Sondes,,fr,70.53.178.136,simduf@sympatico.ca,14877912,000000123084369,4,2,"La 1ème fois non mais il m'ont rappelé et c'est pas tout a fait régler, mais il va me revenir pour finir de régler",3
329927,07-FEB-12,06-FEB-12,Alexandre-Hugo,,fr,69.159.92.108,emile21@sympatico.ca,14872210,000000123090247,5,5,,4
329928,07-FEB-12,04-FEB-12,Mohammed,,en,76.68.140.32,petermarg@sympatico.ca,14859354,000000123066902,5,5,,5
329929,07-FEB-12,06-FEB-12,Loyda,,en,184.148.117.195,p.clough@sympatico.ca,14876426,000000123087892,1,1,"All 4 voice lines were cancelled instead of moving a DSL line, no internet for 2.5 weeks now.
Your service is pathetic. Your El Salvador call center is ridiculous. I hope you are proud of the decision to shop jobs offshore and to put customers who are already upset in front of uncaring, ineffectual people in a 3rd world. They cannot even PHONE a person in Canada to help. Simply pathetic, yup, there is no other word for it.",1
329930,07-FEB-12,02-FEB-12,Gloria,,en,72.38.81.3,steven.denice@sympatico.ca,14837620,000000123018441,2,2,Do what I ask.  Replace the freaking modem,2
329931,07-FEB-12,06-FEB-12,David,,en,184.148.117.195,p.clough@sympatico.ca,14876428,000000123093235,1,1,"All 4 voice lines were cancelled instead of moving a DSL line, no internet for 2.5 weeks now.
Your service is pathetic. Your El Salvador call center is ridiculous. I hope you are proud of the decision to shop jobs offshore and to put customers who are already upset in front of uncaring, ineffectual people in a 3rd world. They cannot even PHONE a person in Canada to help. Simply pathetic, yup, there is no other word for it.",1
329932,07-FEB-12,06-FEB-12,Hanene,,fr,65.92.28.37,lilianeblais@sympatico.ca,14874904,000000123086327,1,1,,2
329933,07-FEB-12,05-FEB-12,Haythem,,fr,184.145.153.66,ghr@sympatico.ca,14864542,000000123077453,5,5,,4
329934,07-FEB-12,06-FEB-12,Gustavo,,en,70.50.106.147,wayne.cheryl.smith@sympatico.ca,14878892,000000123087126,3,4,The sales rep for the internet did not tell me that the upgrade required a visit from a service technician,4
329935,07-FEB-12,06-FEB-12,Souhail,,fr,76.69.179.223,go.dufresne@sympatico.ca,14872912,000000123082715,4,4,,4
329936,07-FEB-12,06-FEB-12,Luis,,en,74.14.15.131,rugel1@bell.net,14877476,000000123091416,2,2,Made sure that we were on the Internetand had e-mail running,2
329937,07-FEB-12,06-FEB-12,Madhu,,en,70.26.90.57,martha.goodings@sympatico.ca,14875494,000000123091211,5,5,,5
329938,07-FEB-12,04-FEB-12,Sriram,,en,70.49.10.63,mdillman77@bell.net,14858394,000000123062065,3,3,the person was vary hard to understand due to the accent,3
329939,07-FEB-12,04-FEB-12,Ahmed,,fr,70.29.244.179,alfred_rebello2@sympatico.ca,14852784,000000123065534,4,5,,5
329940,07-FEB-12,06-FEB-12,Carole,,fr,67.68.116.73,claudeblanc@sympatico.ca,14871240,000000123089057,5,4,"Pour la question2, ma réponse peut être
""totalement"" mais je me dois d'attendre la prochaine facturation pour vérifier si le changement sera effectué.",4
329941,07-FEB-12,15-JAN-12,Karen,,en,174.88.22.132,tnttokar@bell.net,14619694,000000122580005,4,4,"bell rep to talk slower,louder,clearer",4
329942,07-FEB-12,06-FEB-12,Katlin,,en,174.92.52.223,peterjwright@sympatico.ca,14876666,000000123087340,5,5,Perfect,5
329943,07-FEB-12,06-FEB-12,Jessica,,en,64.231.65.142,gefra@sympatico.ca,14872694,000000123094360,5,5,Can't think what to improve.,5
329944,07-FEB-12,06-FEB-12,Dinesh,,en,69.158.91.233,wallymcbride@bell.net,14878856,000000123094111,3,3,indicated we shared the problem with others in our area and promised to have it rectified within 24 hrs.  subsequently proven correct as it worked the following day,3
329945,07-FEB-12,06-FEB-12,Nagesh,,en,184.147.113.124,jwx2@sympatico.ca,14874292,000000123088803,3,3,"I wish I could talk to someone in canada on the initial call . I think this should be an option . I tried but it apparently is not an option . The original operator did know what to do she  put me through to a  line man in
CANADA",3
329946,07-FEB-12,06-FEB-12,Gabriela,,en,184.147.113.124,jwx2@sympatico.ca,14874296,000000123095569,,,i SPOKE TO ALINE MAN CALLED ACE . HE WAS VERY GOOD HE AS IN CANADA ,
329947,07-FEB-12,06-FEB-12,Victor Gabriel,,en,70.31.120.244,mlpeacock@sympatico.ca,14875966,000000123085497,5,5,nothing,5
329948,07-FEB-12,05-FEB-12,Jose,,en,74.15.99.27,bosbourne@sympatico.ca,14862854,000000123070999,5,5,"TRAINING!TRAINING! ENSURE THAT ALL YOUR TECHS. HAVE Adequate TRAINING in 'Trouble Analysis'. JOSE was outstanding. This problem was reported early in Jan. The Tech. tried but was unable to resolve it; said computer was at fault. Re-entering the 26 number key instead of a 10 digit one as advised, cleared the problem. Thanks. Bruce.   ",5
329949,07-FEB-12,27-JAN-12,Marianne,,fr,70.26.109.62,mike.estelle@sympatico.ca,14765504,000000122874934,4,4,améliorer votre facturation.,5
329950,07-FEB-12,04-FEB-12,Dhanasekar,,en,64.229.204.3,jpmclean@sympatico.ca,14856970,000000123060846,5,4,No,5
329951,07-FEB-12,06-FEB-12,Med Amine,,fr,216.209.224.173,colibri42@sympatico.ca,14871310,000000123095498,4,4,depuis novembre que j'appelle pour ce probleme  et il me semblrait que Med est suppose avoir regler mon probleme.....Il semble avoir compris ma demande....,4
329952,07-FEB-12,22-JAN-12,Ahmed,,fr,184.145.153.15,bourgeois6@sympatico.ca,14698118,000000122744623,3,4,"cela fait 5 mois que j'ai des erreurs sur ma facturation. Et je viens de recevoir une autre facture avec des erreurs.
Mauvaise qualité de gestion de la facturation",2
329953,07-FEB-12,06-FEB-12,Pamela,,en,174.89.109.110,rwalton99@bell.net,14877510,000000123082110,4,4,it was well done,4
329954,07-FEB-12,04-FEB-12,Charbel,,en,174.92.12.236,scdcmusic@bell.net,14860366,000000123061553,5,5,This has Been the best service I've ever received from Bell.,5
329955,07-FEB-12,06-FEB-12,Manoj Sandra,,en,50.100.150.151,earl.mccaskill@sympatico.ca,14872084,000000123082677,3,2,Outlook Express issue:  I was told to contact Microsoft to have the problem fixed.,3
330433,04-FEB-12,03-FEB-12,Ali,,fr,70.30.203.219,ginette-tardif@sympatico.ca,14843722,000000123034317,1,1,"en octobre le message disait que le service de téléphonie augmenterait de 2$ à partir de janvier 2012, je comprends cette partie mais il est noté à nulle part que le service internet augmentait aussi de 2$. Sur la facture de janvier, pour la téléphonie au lieu de 30.32 il est écrit 32.32 mais en plus il y a 1.20$ ce qui fait en tout 3.20$ + 2$ internet ce qui fait 5.20$ de plus c'est loin du 2$ qui était écrit sur le message que vous avez envoyé de plus la facture page 1 n'est expliqué comme les autres mois. Pourquoi changer pour nous mêler? on ne se comprend plus. Lorsque j'ai essayé d'expliquer mon questionnement,Ali n'a pas compris ma demande. Je ne suis pas plus avancée, c'est certain que je vais appeler à nouveau peut-être qu'une autre personne me comprendra. J'ai reçu plusieurs téléphones pour que je prenne la fibre optique pour mes téléviseurs d'ailleurs on doit me rappeler la semaine prochaine, on nous offre des forfaits intéressants mais en cours de route ça change et ce n'est plus ce qui avait été conclu. Pour moi un forfait n'est pas supposé changer jusqu'à échéance et ce n'est pas ça du tout ce qui se passe avec Bell.Je me suis informée auprès de 3 personnes qui sont avec vidéotron. Leur facture a augmenté de 2$ ces personnes ont la téléphonie, internet haute vitesse, la télé illico avec l'enregistreur, ils n'ont pas été augmenté 2$ pour chaque service comme sur ma facture. J'espère que vous allez mon problème de facturation je n'admets pas l'augmentation du 2$ de plus pour internet car vous n'avez pas envoyé de message à cet effet. J'avais téléphoné en janvier et on m'avait bien dit que l'augmentation était seulement de 2$ pour la téléphonie et qu'il n'y en avait pas d'autres.J'ai l'impression me faire avoir puisqu'on me donne une autre version.Depuis plusieurs mois j'ai toujours des problèmes avec ma facture.",1
330434,04-FEB-12,03-FEB-12,Mahesh,,en,70.24.1.196,donovanb@sympatico.ca,14842500,000000123038282,5,5,"Not a thing.  The tech,Mahesh, was most courteous, knowledgeable and helpful.",5
330435,04-FEB-12,03-FEB-12,Tathiana,,en,216.209.114.17,b.koot@sympatico.ca,14840148,000000123035558,3,4,"I had to call several times, then been put on hold , and then nothing.
The last time I called my problem was solved. Thank you",3
330436,04-FEB-12,03-FEB-12,Matthew,,en,76.69.41.120,frank_crane@sympatico.ca,14843308,000000123031750,5,5,,4
330437,04-FEB-12,03-FEB-12,Fatiha,,fr,184.148.205.106,michel_vallieres@bell.net,14847668,000000123027117,5,5,Rien de mieux / Excellent accueil et renseignements du technicien très pertinents / Merci,5
330438,04-FEB-12,03-FEB-12,Mehdi,,fr,65.94.166.60,securitem_2@sympatico.ca,14850310,000000123037389,,,Bien la deuxième fois pour le même ptoblem   ??? ,4
330439,04-FEB-12,03-FEB-12,Mohammed,,en,74.198.9.166,de_battye@sympatico.ca,14842116,000000123041356,3,1,Still not working,2
330440,04-FEB-12,03-FEB-12,Oussema,,fr,174.93.207.95,dalbe@sympatico.ca,14841806,000000123036982,5,2,,4
330441,04-FEB-12,03-FEB-12,Antony,,en,70.29.21.153,thatcherball@bell.net,14851316,000000123042311,5,5,have better head sets,4
330442,04-FEB-12,03-FEB-12,Suraj,,en,174.91.103.206,d-t.rosehart@sympatico.ca,14841742,000000123036661,5,5,,5
330443,04-FEB-12,03-FEB-12,Gregory,,en,65.93.91.180,jackiegirl@sympatico.ca,14844594,000000123035546,5,5,"nothing, I could not have been happier.  Greg was personable, empathetic and kind. He listened and addressed my situation",5
330444,04-FEB-12,02-FEB-12,Martin,,en,67.71.57.215,the.general@sympatico.ca,14838030,000000122999148,1,1,fix the problem and quit transferring me to another attendent. Stop offering me to upgrade my plan to protect me from additional cost. I have already canceled one cell phone and satellite service and will continue to cancel additional services. Its apparent my time is of no value to bell nor the $2000 per year I spend. ,1
330445,04-FEB-12,02-FEB-12,Obe,,en,184.144.27.225,kmlatter@sympatico.ca,14832756,000000123012501,4,4,You should have checked that the modem was returned as we had said several times before. Its maddening to have to keep calling about the incorrect bill,3
330446,04-FEB-12,03-FEB-12,Marwen,,fr,174.91.189.241,cdfilms@sympatico.ca,14841092,000000123045598,4,4,,2
330447,04-FEB-12,03-FEB-12,Samia,,fr,174.92.172.253,andre.bastien062@sympatico.ca,14839778,000000123037439,4,4,,5
330448,04-FEB-12,03-FEB-12,Mourad,,fr,50.100.107.80,horace.gagn@sympatico.ca,14844256,000000123031360,5,5,,5
330449,04-FEB-12,03-FEB-12,Preety,,en,207.164.79.69,escobara@sympatico.ca,14842958,000000123028291,5,4,No opinion,5
330450,04-FEB-12,03-FEB-12,Mohamed Alaeddine,,fr,174.93.249.75,angaje@sympatico.ca,14839838,000000123044180,4,5,Peut être du au fait que l'employé manquait un pu d'expérience l'appel a duré presque 1 heure mais il a été très courtois et très patient.,5
330451,04-FEB-12,27-JAN-12,Med Amine,,fr,174.95.225.222,a.despots@sympatico.ca,14756508,000000122873458,4,5,,5
330452,04-FEB-12,03-FEB-12,Jose,,en,184.151.63.144,clydeandjen@sympatico.ca,14841508,000000123043522,5,5,,5
330453,04-FEB-12,03-FEB-12,Jordan,,en,50.101.51.131,castantoine@sympatico.ca,14841016,000000123041647,4,4,,4
330454,04-FEB-12,03-FEB-12,Matthew,,en,50.101.250.94,susanboyle@sympatico.ca,14851020,000000123045332,2,2,I called specifically to talk about lowering my Internet bill and was not offered the 25.00 plan for a year.  It was not offered u til I called re our home phone charges about 5 minutes apart....I was very well looked after there as well by the Loyalty Department.  Everyone should be offering options to long term Bell customers....if I had just left it at that I would not have a great package for the next year.    Susan Boyle,4
330455,04-FEB-12,03-FEB-12,Salvador,,en,50.101.142.118,emjayvincent@bell.net,14842882,000000123044588,5,2,"The technician, Salvatore, was extremely knowledgeable and attentive and helpful. He was unable to help me because my computer was infected with a virus and he referred my problem to the Security people. ",5
330456,04-FEB-12,02-FEB-12,Leslie,,en,70.51.112.176,gfonceca@sympatico.ca,14830366,000000123019615,5,4,,5
330457,04-FEB-12,03-FEB-12,Adam,,en,65.94.177.182,johngilbert_952@sympatico.ca,14845304,000000123035740,5,4,,5
330458,04-FEB-12,03-FEB-12,Abdulkarim,,en,70.49.107.109,shrbl@sympatico.ca,14850538,000000123033781,5,5,Service could not have been better,5
330459,04-FEB-12,03-FEB-12,Oussema,,fr,76.67.90.20,lynne.valiquette@sympatico.ca,14846836,000000123046993,2,1,"je n'arrivais pas à reconnecter mon Ipad suit à la panne de réseau....
ce n'est pas de votre ressort mais je ne savais pas à qui m'adresser
mais heureusement j'ai réussi en réinitialisant.  Merci quand même.
",4
330460,04-FEB-12,03-FEB-12,Orlando,,en,174.93.40.170,AlanWillson@sympatico.ca,14839022,000000123030985,2,1,Made more informed and constructive suggestions. Perhaps even checked out my machine by remote access.,2
330461,04-FEB-12,03-FEB-12,Pat,,en,65.92.44.101,sgtoth9@sympatico.ca,14850418,000000123035081,5,5,I had a difficult time in understanding the lady who originally phoned me to renew my internet contract.,5
330981,04-FEB-12,03-FEB-12,Christopher,,en,184.147.208.161,hjklm1hughes@sympatico.ca,14844222,000000123036952,1,3,Make sure that your departments have the full address.  Interoffice communications in Bell are totally lacking and frustrating.,1
330982,04-FEB-12,31-JAN-12,Miguel,,en,70.50.179.152,tom.kurtz@sympatico.ca,14810362,000000122965476,4,4,,3
330983,04-FEB-12,02-FEB-12,Vidya,,en,76.68.122.245,kannel-smith@sympatico.ca,14832442,000000123012921,1,2,Stop inducing your cistomers to take on free Bell products that rarely work,2
330984,04-FEB-12,03-FEB-12,Elijah,,en,174.88.202.246,graceunicorn@bell.net,14843840,000000123046402,5,5,"Everything was great, and i was very impresed when i had to help my sister that said he would call me back in half hour.",5
330985,04-FEB-12,26-JAN-12,Daniel,,fr,65.93.129.11,johanne.lefebvre@sympatico.ca,14749150,000000122835439,5,5,Le serveur a été défectueux plusieurs jours ce qui a été très incommodant.Ce même problème est survenue à 2 reprises.,4
330986,04-FEB-12,03-FEB-12,Manoranjith,,en,184.144.14.95,nrkolah@sympatico.ca,14848354,000000123048905,5,5,nothing,5
330987,04-FEB-12,03-FEB-12,Linda,,en,174.91.131.5,pcarnegy@sympatico.ca,14848732,000000123047465,4,4,,4
330988,04-FEB-12,03-FEB-12,Mohammed,,en,70.27.158.237,ggaugust@sympatico.ca,14843644,000000123026137,5,5,Nothing,5
330989,04-FEB-12,29-JAN-12,Daniella,,en,76.64.29.173,mthomas1@sympatico.ca,14785788,000000122914760,4,4,All my concerns were addressed so I would have to say nothing. ,4
330990,04-FEB-12,01-FEB-12,G Benj,,en,76.69.148.32,awardrop@bell.net,14812508,000000122996414,5,5,,4
330991,04-FEB-12,03-FEB-12,Alicia,,en,76.64.34.116,dariopoll@sympatico.ca,14841928,000000123032737,4,4,,4
330992,04-FEB-12,03-FEB-12,Sabha,,en,76.69.8.129,applehouse@sympatico.ca,14839982,000000123035519,1,1,transferred four times - could not hear customer service rep due to bad telephone connection,2
330993,04-FEB-12,22-JAN-12,Med Amine,,fr,69.159.90.155,r_grenier@bell.net,14703564,000000122746784,1,1,"Le ""router Bell"" ne fonctionne plus. Après plus de 1hr, on a réussi, toutefois on m'a affirmer que la carte réseau de mon ordi était défectueuse. J'ai fait vérifier l'ordi chez micro Logic et la carte réseau est en en excellent état. Des frais de plus de 100,00 pour rien! 
",
330994,04-FEB-12,03-FEB-12,Alexandra,,en,174.95.6.235,patricia.watson064@sympatico.ca,14848620,000000123032490,4,4,"talked a little slower to explain the pricing, I was trying to write it down at the time and was writing so fast that I could not understand my notes after, but then that could just have been me and my chicken scratch notes.haha",5
330995,04-FEB-12,03-FEB-12,Maxime,,en,184.145.125.215,Stephen.Dilworth@bell.net,14839266,000000123031418,5,5,,5
330996,04-FEB-12,01-FEB-12,Karingula,,en,184.147.118.130,allison.lee_lai096@sympatico.ca,14811990,000000122995215,1,1,"1st of all the technician was extremely impatient with me since I'm not computer-savi. He told me had to call me back in 2minutes; HE NEVER DID. I waited for over 45minutes then I decided 2call-back & I spoke with someonelse.",2
330997,04-FEB-12,28-JAN-12,Mouna,,fr,184.151.127.144,danielcote@bell.net,14772558,000000122887076,1,,"Problème avec mes i mail sur mon pc a la maison non règle l ancien système de gestion
Cogeco superpose votre système et m empeche",1
330998,04-FEB-12,03-FEB-12,Adam,,en,69.157.19.58,hallwall@sympatico.ca,14844026,000000123025725,5,5,,4
330999,04-FEB-12,01-FEB-12,Rahim,,en,70.49.156.2,ggtavares229@bell.net,14816252,000000122987255,4,4,no comment,5
331000,04-FEB-12,03-FEB-12,Amany,,fr,174.92.192.150,monicjen@sympatico.ca,14847936,000000123027389,3,2,Ne pas avoir augmenter mon forfait internet.,3
331001,04-FEB-12,03-FEB-12,Asma,,en,67.70.17.191,l___paquette89@sympatico.ca,14846118,000000123047186,4,4,,4
331002,04-FEB-12,30-JAN-12,Nicole,,en,184.144.31.214,gprovender@bell.net,14792048,000000122928775,4,4,"We had an issue with our phones not working about a month ago.  Called Bell and a service call was placed for the following day.  Nobody ever showed up.
Definitely poor service that day.",3
331003,04-FEB-12,02-FEB-12,Oussama,,fr,209.226.151.69,l.raiche@sympatico.ca,14832861,000000123016746,5,5,tout a été résolu merci ,5
331004,04-FEB-12,03-FEB-12,Gloria,,en,70.30.146.158,crmitton@sympatico.ca,14841660,000000123034455,5,5,,5
331005,04-FEB-12,03-FEB-12,Srinivasan,,en,70.30.146.158,crmitton@sympatico.ca,14841662,000000123031441,3,3,,4
331006,04-FEB-12,26-JAN-12,Abdel basset,,en,70.26.238.254,normand.yvon@bell.net,14752312,000000122847065,4,4,,4
331007,04-FEB-12,03-FEB-12,Moncef,,fr,70.24.210.228,j.laro@sympatico.ca,14844534,000000123043564,5,5,"Pour améliorer ma récente expérience, vous pourriez avoir un site web plus honnête qui permet de voir toutes les offres de service quand on est déjà abonné.

Exemple: de chez moi, je ne peux voir que les services supérieurs à prix plus élevés. J'ai Fibe 10, mais seuls Fibe 16 et Fibe 25 me sont proposés. Je ne peux même pas voir quel est le prix courant de Fibe 10, ni même des services inférieurs. j'ai dû accéder à votre site à partir d'un autre endroit non-abonné pour les découvrir, et surtout pour me rendre compte que je payais plus que le prix courant, ce dont je me doutais de toute façon. Il ne m'en manquait que la preuve.

Évidemment, l'honnêteté n'a jamais fait partie de vos valeurs, ça fait tellement d'années et d'expériences négatives que je vis avec vous pour en être convaincu. Sur ce point vous êtes minables, vos pratiques commerciales sont scandaleuses.",3
331008,04-FEB-12,03-FEB-12,Melvin,,en,207.219.69.238,dm88@sympatico.ca,14842424,000000123030298,4,2,"Send me a new modem right away...as that was the problem. Call me on my cell phone as I requested - not at home number. I was at work all day, and I made that clear when I called for service.",3
331009,04-FEB-12,03-FEB-12,Mauricio,,en,184.144.60.244,gerard_kennedy@sympatico.ca,14843618,000000123049174,1,2,email service was cut off and only restored after 72 minutes of my time and I insisted that I speak to supervisor.  No one could advise how I could avoid being miscontrued for spam in future and go through this same huge inconvenience again.  Am very disatisfied with Bell lack of quality control over Windows live.   If it happens again I will seek a new internet provideer. ,1
331010,05-FEB-12,04-FEB-12,Heithem,,en,65.92.129.35,marcos.gutierrez@sympatico.ca,14858100,000000123066404,1,1,you have to have an historical and do not repeat to do the same steps again and again to the client that has already do it before.,1
331011,05-FEB-12,04-FEB-12,Shakeel,,en,68.171.231.80,greg.santi@sympatico.ca,14855840,000000123062448,1,1,"The knowledge of technical support was very poor

New service does not work",3
331012,05-FEB-12,04-FEB-12,Kumar,,en,68.171.231.80,greg.santi@sympatico.ca,14855842,000000123061213,1,1,"Still not fixed
Internet will not run
Three days now

",2
331013,05-FEB-12,03-FEB-12,Meriem,,fr,69.156.214.29,fabienne.turgeon@sympatico.ca,14843036,000000123032879,4,3,,5
331014,04-FEB-12,03-FEB-12,Shakeel,,en,69.158.88.124,lesdot@sympatico.ca,14846340,000000123044687,5,4,,4
331479,05-FEB-12,04-FEB-12,Tyrone,,en,70.54.130.237,lamacleoda@sympatico.ca,14857466,000000123056298,1,1,IF  THIS  WAS  FOR THE  REP HEHA WHO TRIED FOR  AN HOUR THEN  LEAVES  YOU  HANGING ON THE LINE  FOR  ANOTHER HALF  HOUR AS IT IS BAD  ENOUGH TO  GET ON  A  BELL  LINE  SHE  DIDNT  KNOW NOTHING  ABOUT WHAT  SHE  WAS  DOING AND  SHE  IS THE MOST  STUPID BITCH  I HAVE  RUN INTO  BELL IN A  WHILE AND  THE OTHERS  WERE  REALLY BAD  TOOOOOOO THE  SECOND ONE  TYRONE  WALKED  INTO IT (HE IS  IN OTTAWA) AND HAD  THE PROBLEM  FIXED  I LESS  THAN 20  MINUTES  THIS REPORT IS ON HER  THE NEXT ONE WILL BE ON  TYRONE  SHOW  THIS  REPORT TO  EACCCCCCCH ONE OF  THEM,1
331480,05-FEB-12,01-FEB-12,Wafa,,fr,70.26.181.230,berco@bell.net,14812808,000000122984312,5,5,,5
331481,05-FEB-12,04-FEB-12,Hamdi,,fr,76.65.51.59,docyr@sympatico.ca,14854794,000000123058906,4,4,,4
331482,05-FEB-12,02-FEB-12,Amy,,en,65.93.203.68,paul.humphrey@sympatico.ca,14835544,000000123021050,4,4,wait times,
331483,05-FEB-12,03-FEB-12,Yassine,,fr,216.209.117.102,audette.labelle@sympatico.ca,14840094,000000123034903,5,1,"ceci ne concerne pas l'employee elle(il) a fait un excellent travailou conversation pour expliquer qu'elle ne pouvait m'aider d'aucune facon....
je cite...on est sur un systeme dial-up...je suis allee chez la source(gatineau)pour m'acheter un nouvel ordi pour me faire dire qu'on ne vend plus ce vieux  systeme faut leur expliquer car la vieille technologie ,,,ne comprenne pas car pour eux ca n'existe pas )et voila pas d'achat d'ordi car pas de plug in pour le connecter au telephone et celui qu'on vend ,si hydro(electricite) flash ou manque comme c'est le cas par ici et bien sa saute et faut acheter un autre genre de ...bien a la fin apres mainte explication rien pour vous madame,appeler Bell, donc appel Bell et il n'on aucune date a ma donner rien n'est prevu et pourtant quand je suis demenager 2 dec 2002 on nous disait que la fibre optique viendra un jour, mais on attend toujours...s.v.p. verifier si au coin ch.mer bleue et ch lac a larche au cayamant secteur gracefield quand ou peut-etre prevoyez-vous nous aidez a avoir un meilleur service...je suis une retraitee de Bell qui travaillait au bureau d'etude donc les JWI,et des services comme on je connais ca et on s'en fait passer des bonnes,,,une reponse dans les plus breff delai serait apprecier aussi il y a eu une tour installer au cayamant mais il faut
changer nos cellulaires HS..car on a cdma pas compatible...ben voyons donc,,,y a t'il autre que bell et ben non,,,a suivre et lire avec beaucoup d'attention car si vous etes nouveau ,,vous ne comprendrer rien de l'ancien systeme...merci de votre attention a118738",2
331484,05-FEB-12,04-FEB-12,Noureddine,,fr,70.30.237.104,dgreen@bell.net,14854670,000000123060551,3,4,,5
331485,05-FEB-12,04-FEB-12,Hanene,,fr,70.24.179.42,hafid.b@bell.net,14855932,000000123050736,5,5,,5
331486,05-FEB-12,04-FEB-12,Amine,,fr,69.159.154.91,voila3@bell.net,14861488,000000123059551,5,5,"MES (2) PROBLÈMES ONT ÉTÉ RÉSOLUS: J'AI EU LA CHANCE DE COMMUNIQUER AVEC UN BON TECHNICIEN QUI FAIT UN TRÈS BON TRAVAIL: EFFICACE, COMPÉTENT ET TRÈS AIMABLE: NOM: AMINE. MERCI!!!",5
331487,05-FEB-12,04-FEB-12,Sofien,,fr,174.92.191.176,mllemeow6@sympatico.ca,14858704,000000123057856,4,5,"Rien, il a été très gentil et compétent.",4
331488,05-FEB-12,16-JAN-12,Osman,,fr,70.29.216.133,robtar@bell.net,14630254,000000122592337,5,5,,5
331489,05-FEB-12,03-FEB-12,Chat,,en,174.91.136.247,dechausay@sympatico.ca,14842148,000000123035748,4,5,,5
331490,05-FEB-12,04-FEB-12,Oussema,,fr,70.29.193.95,ytrud@sympatico.ca,14861772,000000123062559,5,5,,5
331491,05-FEB-12,01-FEB-12,Mohamed Amine,,fr,174.95.247.41,marieevestpierre@sympatico.ca,14820138,000000122990080,5,4,,3
331492,05-FEB-12,02-FEB-12,Sumithra,,en,174.92.30.185,fern.bourque@sympatico.ca,14829824,000000123019059,5,5,It was perfect in every way,5
331493,05-FEB-12,04-FEB-12,Linda,,en,184.148.127.3,charlie.clark@sympatico.ca,14853964,000000123059365,,,,1
331494,05-FEB-12,04-FEB-12,Venkatesh,,en,184.148.127.3,charlie.clark@sympatico.ca,14853962,000000123060665,1,1,,2
331495,05-FEB-12,04-FEB-12,Ameer,,en,67.71.22.84,denisgagne_611@sympatico.ca,14854618,000000123051200,4,4,,4
331496,05-FEB-12,04-FEB-12,Omar,,en,184.148.127.3,charlie.clark@sympatico.ca,14853960,000000123061581,1,2,I believe I should have received a e-mail explaining the possible fix,2
331497,05-FEB-12,04-FEB-12,Ridha,,fr,184.144.205.151,jaycharpentier@bell.net,14856466,000000123052205,5,5,"J'espère que ma facture de janvier me sera envoyée par e-mail tel que convenu par votre compagnie,j'attends après cette facture pour vérifier l'exactitude des montants de chaque service .",4
331498,05-FEB-12,01-FEB-12,Mohammed,,en,76.70.44.150,fowles@sympatico.ca,14815796,000000122975586,5,5,,4
331499,05-FEB-12,03-FEB-12,Lotfi,,fr,64.229.214.26,fdion@bell.net,14843100,000000123027021,1,1,"Non seulement le problème n'a pas été règlé, mais il a été empiré. En plus le technicien a modifier les configuration de mon systeme (msconfig) sans les rétablir avant la fin de l'appel. Terrible.",1
331500,05-FEB-12,04-FEB-12,Rudys,,en,184.146.77.234,ron.kitchen095@sympatico.ca,14860018,000000123057011,5,5,"No problems, my question was answered right away!",5
331501,05-FEB-12,28-JAN-12,Malek,,fr,67.68.106.203,pierreclermont49@sympatico.ca,14777744,000000122887591,2,2,,
331502,05-FEB-12,04-FEB-12,Kevin,,en,69.158.170.55,w.hayes1@sympatico.ca,14861504,000000123065687,5,5,Can not think of anything.  Very satisfied!,5
331503,05-FEB-12,04-FEB-12,Meher,,fr,67.68.57.196,cynmartin@sympatico.ca,14854292,000000123052427,1,1,,1
331504,05-FEB-12,04-FEB-12,Souhail,,fr,67.68.57.196,cynmartin@sympatico.ca,14854294,000000123051957,3,4,,1
331505,05-FEB-12,03-FEB-12,Med Ali,,fr,205.174.22.26,l.moruzzi@sympatico.ca,14846113,000000123029389,5,5,ameliorez les prix sur la facture,4
331506,05-FEB-12,04-FEB-12,Neha,,en,69.157.20.14,pa.diamond@sympatico.ca,14859170,000000123062517,3,2,Had trouble hearing the representative.,4
331507,05-FEB-12,04-FEB-12,Shiann,,en,67.71.36.198,jgd99@bell.net,14856646,000000123059038,5,5,was cut off twice while waiting for live operator to answer call while listening to the continuous recorded message....your representative shiann was very professional ,5
331508,05-FEB-12,04-FEB-12,Catherine,,en,70.31.78.247,sbingham000@sympatico.ca,14860362,000000123059994,4,3,"During the call, we worked on the home phone for my mother in law (same address) and for my home phone, internet and satelite TV service.   An e-mail was supposed to sent to me detailing the discussion and the changes to be made.   That e-mail never arrived.

Please provide the e-mail detailing these changes as discussed.

Thanks in advance.",4
331509,05-FEB-12,04-FEB-12,Jessica,,en,69.159.4.36,tlinck@sympatico.ca,14861172,000000123050479,5,5,,5
331510,05-FEB-12,28-JAN-12,Basker,,en,76.70.46.205,dwoudenberg000@sympatico.ca,14773152,000000122887344,5,5,All is good,5
331511,05-FEB-12,04-FEB-12,Mahesh,,en,174.88.101.25,richardapted@sympatico.ca,14859820,000000123055667,5,3,It wasn't the customer service rep's fault...we had a faulty cord and didn't know it until consulting someone else. ,5
329956,07-FEB-12,06-FEB-12,Daniel,,fr,67.68.250.21,r3d@sympatico.ca,14876932,000000123086011,4,4," J'aimerais avoir un numéro direct pour parler à vos techniciens sans passer par tous les menus, car j'ai toujours des problèmes avec internet, le modem...
Ça plante souvent et j'ai souvent à faire avec vos techniciens.  Vous regarderez mon dosseret vous comprendrez... Merci. J'ai hâte d'avoir la réponse.",
329957,07-FEB-12,06-FEB-12,Melinda,,en,67.70.86.203,dom.pet@sympatico.ca,14871888,000000123083062,5,5,,5
329958,07-FEB-12,06-FEB-12,Brett,,en,70.24.92.4,verschuere@bell.net,14878756,000000123083223,5,5,,5
329959,07-FEB-12,06-FEB-12,Eric,,en,74.15.240.80,t.w.kirk@bell.net,14878300,000000123097693,2,1,Helped me. Still waiting to hear from them. Was sent to other people as person on phone couldnt help me. This happens all the time. Its a waiting game,2
329960,07-FEB-12,06-FEB-12,Colleen G,,en,70.55.29.103,sparling@sympatico.ca,14878034,000000123092940,5,1,"The person who responded was outstanding - the best I have ever had calling tech support.  U&nfortunately my problem was with non-Bell equipment and she was not able to fix it.  She did give me leads to the manufacturer, whose tech support was not anywhere near her level of servfice",5
329961,07-FEB-12,06-FEB-12,Pamela,,en,206.172.234.131,tim.carrick@sympatico.ca,14878492,000000123086138,4,4,Provide DSL in rueal areas.,4
329962,07-FEB-12,06-FEB-12,Kishore,,en,184.147.38.146,schute@bell.net,14877744,000000123086558,5,5,,4
329963,07-FEB-12,06-FEB-12,Faqria,,en,184.147.233.232,drt.carrubba@sympatico.ca,14872010,000000123084522,5,5,Absolutely nothing.,5
329964,07-FEB-12,06-FEB-12,Henry,,en,76.64.96.233,tedbose@sympatico.ca,14878378,000000123091680,5,5,All was good,5
329965,07-FEB-12,03-FEB-12,Erika,,en,76.70.72.28,ed.barkauskas@bell.net,14842729,000000123027611,4,4,I know its my job to monitor phone /internet useage. It would be helpful to know or see the rules around  useage of telephone/internet consumption.Maybe an icon with a bell monitering centre so customers can visile see there useage of your service. its all about making informed choices in this fast moving world of ours. Erika was very helpful.Thank you,4
329966,07-FEB-12,06-FEB-12,Sai,,en,70.53.95.18,l.mcleod22@sympatico.ca,14874655,000000123085755,1,2,"I got a call from Bell later on Monday,
they are sending a technician out on 
Wednesday afternoon - so we will see!
Incidentally, I made one phone call - 
spoke to 4 different people",1
329967,07-FEB-12,06-FEB-12,Karen,,en,70.52.225.207,reggie-rcr@bell.net,14877096,000000123098204,5,5,There was nothing else that could have been done. The solution was excellent to my major problem. An OUTSTANDING job.,5
329968,07-FEB-12,06-FEB-12,Mohammed,,en,70.53.112.238,rmart535@bell.net,14877248,000000123089320,5,5,,5
329969,07-FEB-12,06-FEB-12,Zishan,,en,38.116.192.104,harmitage1976@sympatico.ca,14873098,000000123091989,4,4,Wait times,4
329970,07-FEB-12,03-FEB-12,Latregan,,fr,174.91.248.203,y_comtois@sympatico.ca,14852134,000000123029895,4,4,,5
329971,07-FEB-12,06-FEB-12,Moses,,en,72.184.134.35,len.elms@sympatico.ca,14874824,000000123087067,5,4,,5
329972,07-FEB-12,06-FEB-12,Ajay,,en,76.64.102.163,dhars@sympatico.ca,14871794,000000123092088,5,5,"I can't think of anything. Your agent was polite, patient, reassuring, competent and importantly did not have a patronising attitude. Although we have had some bad experiences in the past with Bell re:our telephone service, this was definitely a satisfying experience.  Thank you.",5
329973,07-FEB-12,06-FEB-12,Meher,,fr,67.68.56.55,golfmichelgregoire@sympatico.ca,14872918,000000123089962,5,5,"Non, J'ai obtenu les réponses à mes questions.",5
329974,07-FEB-12,05-FEB-12,Afroze,,en,70.48.205.89,jane5@sympatico.ca,14865122,000000123072385,5,5,"I did have trouble understanding what the representative was saying, but he understood what I was saying and told me the problem and shipped the adapter.  I was impressed with how quickly the adapter arrived.  It arrived Monday morning.  I didn't respond to the email right away Bell mail didn't trust your email with their smart screens.  I am definitely happy with the service I received.  Thank you.",5
329975,07-FEB-12,06-FEB-12,Ashley,,en,64.231.153.41,alan.cole@sympatico.ca,14869850,000000123086623,4,4,"The rep could have been better prepared to answer my questions about other services - specifically dropping one service and adding another and still maintaining ""bundle"" pricing.",3
329976,07-FEB-12,06-FEB-12,Fatma Sawcen,,fr,64.228.77.173,jp.caron@sympatico.ca,14874172,000000123083529,5,5,,5
329977,07-FEB-12,06-FEB-12,Eric,,en,76.64.199.125,dfyffe9@sympatico.ca,14871782,000000123087533,5,,Still having the Internet interuppted when on the phone?,
329978,07-FEB-12,06-FEB-12,Jason,,en,184.147.218.85,Quick.Douglas@sympatico.ca,14869546,000000123081986,5,5,,5
329979,07-FEB-12,06-FEB-12,Mehdi,,fr,65.92.248.147,jodeca@sympatico.ca,14874040,000000123096036,5,5,,5
329980,07-FEB-12,06-FEB-12,Alex,,en,66.207.201.106,dan.ford@sympatico.ca,14871494,000000123082403,5,5,nothing,4
329981,07-FEB-12,06-FEB-12,Melissa,,fr,67.68.101.240,gilles.dufort@sympatico.ca,14872828,000000123094451,2,,etre capable de m eclairer sur ce que je demandais au contraire je n ai jamais de reponse precise ,2
329982,07-FEB-12,06-FEB-12,Melissa,,fr,67.68.101.240,gilles.dufort@sympatico.ca,14872830,000000123093665,2,2,,2
329983,07-FEB-12,06-FEB-12,Mariem,,fr,76.65.58.46,cbolte@sympatico.ca,14870952,000000123090832,4,5,,5
329984,07-FEB-12,06-FEB-12,Andrew,,en,174.88.7.175,lotsadogs@sympatico.ca,14875032,000000123090641,1,1,"first the little asshole tells me theres nothing he can or will do to try to resolve my problem, refused to give me a manager, insisted he know more than the mamagers.
YOu are cancelling my wimax on mar 14th and replacing it with DIAL UP. ARE YOU NUTS?
i will be replacing bell for internet AND PHONE AND CELL ",1
329985,07-FEB-12,06-FEB-12,Madhu,,en,70.24.16.85,radcliffe@sympatico.ca,14876952,000000123082567,5,4,It took several calls to Bell before I had my problem resolved.  Thankfully the last agent was quickly able to identify the problem.,4
329986,07-FEB-12,06-FEB-12,Dawood,,en,69.157.20.40,jefarrell67@bell.net,14873782,000000123096228,5,5,"The advisor was wonderful.  He was polite, very knowledgeable and efficient.  The problem was quickly resolved.  Being a senior, I am not as computer savvy  as the youngsters. He very kindly helped me with his extraordinary patience.",5
329987,07-FEB-12,06-FEB-12,Pierre,,en,70.51.222.104,twbutterworth@sympatico.ca,14878676,000000123084635,4,4,ASked if I had any other Bell landline services or mobile services that would be eligible for a price review.,5
329988,07-FEB-12,05-FEB-12,Aidin,,en,76.70.108.212,moorecj@sympatico.ca,14867018,000000123073490,4,4,I Don't understand if I own the modem now or if you have jsut waived the rental fee.  I'm having problems with my internet with it either freezing or being really slow.,4
329989,07-FEB-12,06-FEB-12,Ali,,en,70.48.73.168,sunstrum@sympatico.ca,14878202,000000123090768,5,5,,5
329990,06-FEB-12,05-FEB-12,Wassim,,fr,174.94.74.52,yvon.bernier@sympatico.ca,14869338,000000123076268,5,5,,5
330462,04-FEB-12,03-FEB-12,Claudia,,en,184.147.4.80,chawkes@bell.net,14841254,000000123031412,5,5,,5
330463,05-FEB-12,31-JAN-12,Danielle,,en,65.92.74.4,bmsd_cole@sympatico.ca,14800024,000000122947372,4,5,"On Jan. 30, A Bell rep. called us and offered the Fibe 25 Internet service which would be less expensive than our current service.  She failed to tell us that there would be a one time $99 fee for the change to a different modem. When I recieved email notification of the changes to be made, I noticed the additional cost.  Because the rep. did not inform me of this additional cost upfront during our phone conversation, I cancelled the conversion of our service from Fibe 16 to Fibe 25. I felt as though we had been misled. Danielle did a wonderful job in responding to my request on Jan. 31.  ",3
330464,05-FEB-12,04-FEB-12,Carlos,,en,70.50.97.15,glenn_sharon@sympatico.ca,14855746,000000123065669,,,"We never called Bell on February 4th regarding our internet service.  Not sure what this is all about, but this call never happened.",
330465,05-FEB-12,04-FEB-12,Mohammed,,en,67.71.61.13,caladhu@bell.net,14853750,000000123066539,3,3,"problem resolved itself, before tech could source the problem...just really slow response time.. hope that tis is an exception ....not the norm!",3
330466,05-FEB-12,03-FEB-12,Houssem,,fr,70.48.53.99,r.touzin@sympatico.ca,14849184,000000123038998,4,4,tout a été fait,5
330467,05-FEB-12,03-FEB-12,Gregory,,en,184.147.16.162,bmoebus@sympatico.ca,14840546,000000123032520,4,4,"When you increase your rates, make it more visible, not fine print.",4
330468,05-FEB-12,13-JAN-12,Seshadri,,en,184.146.149.198,david073@sympatico.ca,14592054,000000122553360,4,3,"Add assurance. Although the problem was temporarily remedied, I had to call next week, and a technician did a lot of work at the cable entry, and it seems to be working now.",3
330469,05-FEB-12,03-FEB-12,Chekib,,fr,184.144.228.102,lou42@bell.net,14846624,000000123046383,5,5,"ne pas avoir de panne si cela est possible
",5
330470,05-FEB-12,04-FEB-12,Reuben,,en,74.12.44.218,bhayes43@sympatico.ca,14853420,000000123052379,4,1,You could seriously improve the Bell lines in here that we all get our internet over...we are paying the same as people in the city but are getting very inferior service on our internet...please do something to improve on these phone lines!!!,3
330471,05-FEB-12,04-FEB-12,Sergio,,en,64.231.66.65,hdakin@sympatico.ca,14856010,000000123063859,4,4,,4
330472,05-FEB-12,04-FEB-12,Mohamed Ali,,fr,65.92.171.153,lepage.labonte@sympatico.ca,14857598,000000123056955,5,5,réduire le temps d'attente,5
330473,05-FEB-12,04-FEB-12,Sonia,,fr,74.15.200.59,cluni@bell.net,14854168,000000123054118,1,1,"Comme client, je ne pense pas que Bell accepte d'avoir des employés qui n'ont pas le respect du client et qui sont arrogants, impertinents et grossies au point de rire du client au téléphone.",1
330474,05-FEB-12,04-FEB-12,Nelly,,en,65.95.190.114,saraci@bell.net,14860318,000000123053824,5,5,"nothing, just continue in the same way,
thank you",5
330475,05-FEB-12,04-FEB-12,Krishnan,,en,70.50.219.146,laura.hill@sympatico.ca,14857510,000000123052018,5,5,"with all the years I've been with Bell this is the best service I've ever received.  Krishnan was great! And although I'm very pleased, it does seem kind of sad this is not the norm for such a big company.",5
330476,05-FEB-12,04-FEB-12,Miguel,,en,64.231.148.20,j.m.lalonde@sympatico.ca,14856310,000000123060022,4,4,,5
330477,05-FEB-12,04-FEB-12,Kevin,,en,64.231.148.20,j.m.lalonde@sympatico.ca,14856308,000000123060422,4,4,,5
330478,05-FEB-12,04-FEB-12,Dilli,,en,24.150.68.174,jschaffer@sympatico.ca,14856984,000000123066955,4,2,It appears my modem is defective & we were advised would take 2-3 business days to receive a replacement which is totally unacceptable since I run a small home business & now won't have internet service.  When we asked if we could pick one up from a bell store we were told that we'd have to pay if picked up ourselves - which makes no sense at all.,1
330479,05-FEB-12,03-FEB-12,Eddy,,en,76.66.169.61,beverly.rosenberg@sympatico.ca,14840408,000000123035567,3,3,"I find it strange that before I call I try to solve the problem through Apple but everything re internet doesn't function. After I call Bell 310-7873 and after I speak to your technician, who claim the line is working fine everything begins to work properly. This problem has happened 4 times recently. Why? ? ?",4
330480,05-FEB-12,28-JAN-12,Rene Jose,,en,70.49.13.122,huetherfamily@sympatico.ca,14774245,000000122897150,3,2,"This is an ongoing, very frustrating  matter. This most recent customer service fellow at least listened to the problem, which is intermittant internet service. Now have a new modem and able to connect, however not satisfactorily.  There has been repeated inference from Bell agents to trouble on the line but noone has addressed this as yet.  I'll have to gear up and ready myself for yet another call, setting aside lots of time and getting ready for lots of repetition and frustration.  Is anyone there reading this and actually listening?  If so, would very, very , very much appreciate a technician to come out and check our line.  ",1
330481,05-FEB-12,04-FEB-12,Mathieu,,en,65.95.131.127,janet.elley@bell.net,14856414,000000123064087,2,3,"After telling me my problem was fixed I 
turned computer on have no internet
and no DSL...so now I'm back to square one.",3
330482,05-FEB-12,03-FEB-12,Moncef,,fr,67.68.108.182,andrelafond@sympatico.ca,14839808,000000123034366,5,5,NIL,5
330483,05-FEB-12,04-FEB-12,Michael,,en,69.157.122.161,eliok67@bell.net,14855072,000000123063405,4,4,,5
330484,05-FEB-12,04-FEB-12,Edgar,,en,70.53.84.105,brelgee@bell.net,14853620,000000123055475,4,4,"I was satisfied with the service of the customer care rep., however, I was not satisfied with other services.  Therefore at this time I an not able to give a favourable response to question #4. ",2
330485,05-FEB-12,07-JAN-12,Cara,,en,70.27.193.156,bfrench@sympatico.ca,14519304,000000122394886,5,5,It was Perfect.,5
330486,06-FEB-12,05-FEB-12,Murali,,en,174.94.35.238,brad.obrien@sympatico.ca,14862882,000000123072455,3,1,"John Watson (Executive VP Customer Operations?) has no clue what ""Customer Service"" means anymore.  What John is really concerned with is the bottom line and how much he has saved the company on paper, yet fails to see how many customers he losses on a daily basis because of the third party outsourced run around.  Bell Canada is broken on so many levels yet the upper management is blind to the reality that this company is going down the drain.  There is no continuity between calls to Bell Canada, and every call just creates another call because the last person you talked to dropped the ball.  Dealing with this company is a text book example of futility and makes ""Hell"" sound like a nice place to be.

I have a better question for you?  Why bother with a survey, pretending like you care, when it is clearly obvious that you don't.  

Bell ""Making it Simple""

How about:

Bell ""Making it Simply Impossible""
",1
330487,06-FEB-12,05-FEB-12,Alvin,,en,184.145.111.32,don.kerr@sympatico.ca,14863904,000000123069175,5,5,,5
331015,04-FEB-12,03-FEB-12,Reshma,,en,76.67.113.36,mel.liversage@bell.net,14847508,000000123029404,4,4,"Phone rep was very good.

Issue of using my Outllok e-mail program when away from home in another providers area (Rogers) is not resolved and inconvenient. I can receive by NOT send e-mails using my laptop Outlook program in such a senario and must convert to web based Bell Mail according to your rep. This is in convenient and does not keep copies of sent mail on my Outlook sent items program.",3
331016,04-FEB-12,03-FEB-12,Ousmane,,fr,174.92.231.21,ljeanson@sympatico.ca,14846534,000000123029503,5,4,la seule quesdtion que je me pose est est ce que mes appels interrubain seront graduite commen avant,5
331017,04-FEB-12,03-FEB-12,Dilli,,en,70.26.47.11,bdoconn@sympatico.ca,14840298,000000123046747,5,5,Fired off an email to say that the bell service site was out of service for maintenance,5
331018,04-FEB-12,03-FEB-12,Feres,,fr,74.14.208.147,lise.blaquiere@sympatico.ca,14846472,000000123036394,4,4,"Même si j'ai été fort bien servie et entendue par votre représentant Feres ou les autres auparavants lors de mes appels, je considère en tant que cliente fidèle de très longue date avec BELL pour l'internet qu'il y a des lacunes et que vos promotions intéressantes et les meilleurs taux pour les services internet touchent en particulier les nouveaux clients ou les clients de BELL qui viennent exprimer leur non satisfaction des services avec BELL.  Je crois que cette fidélité mérite d'être mieux reconnue, considérée et respectée par BELL en pensant à nous offrir avec la même qualité de services une offre avec des coûts privilèges ou autres pour nous démontrer d'une façon plus concrète votre appréciation de cette fidélité. ",4
331019,04-FEB-12,02-FEB-12,Danielle,,en,184.151.63.218,niemi@sympatico.ca,14835130,000000123006393,1,1,"have agent able to access information about my account and make necessary changes (despite giving them my bell one bill account information, they were only able to access superficial information about my account, and were not able to give any specific details about usage or usage billing dates)Also, agent was not able to cancel my old dial-up service as requested.",2
331020,04-FEB-12,03-FEB-12,James,,en,209.195.66.132,tojess@sympatico.ca,14851490,000000123038313,5,4,Could have given us a better price. Instead of us leaving to find a better price.,3
331021,04-FEB-12,02-FEB-12,Shakeel,,en,70.31.24.205,mrcarlosrodriguez@bell.net,14834876,000000123023387,1,1,People that speak proper English and that know what there doing.,1
331022,04-FEB-12,03-FEB-12,Joy,,en,174.91.77.168,hbrzuchalski@sympatico.ca,14844108,000000123042410,1,1,Stop sending these surveys until the issue is resolved.,1
331023,04-FEB-12,03-FEB-12,Joseph,,en,69.157.158.127,bob.depaola@sympatico.ca,14840548,000000123028163,5,5,Joseph was absolutely fantastic....he listened to my problem....addressed the problem with professional style....we need more customer service people like Joseph!,5
331024,04-FEB-12,03-FEB-12,Brahim,,fr,76.69.230.6,daoust.s@sympatico.ca,14841924,000000123046110,5,5,rien,5
331025,04-FEB-12,02-FEB-12,Cathy,,en,174.91.13.203,richardweldon@sympatico.ca,14836302,000000123021161,2,4,"Bell made an appointment to come to my house to replace my modem. No one showed; no one called. I took time off work to be home. I call Bell 2 days later to find out what happened and I am told Bell didn't need to replace my modem. My hrly rate is $175 - is Bell prepared to reimburse me $700 for the 4 hours I took off? If Bell had notified me in advance it would not have been a problem. Saying sorry after the fact really doesn't help.",2
331026,04-FEB-12,03-FEB-12,Vikram Aditya,,en,70.26.34.106,jean.ralph.mather@sympatico.ca,14844904,000000123039940,4,4,,4
331027,04-FEB-12,03-FEB-12,Mahender,,en,67.70.110.254,lance.carlson@sympatico.ca,14846156,000000123028434,5,5,,4
331028,04-FEB-12,03-FEB-12,Gustavo,,en,76.67.106.193,doncor@sympatico.ca,14842494,000000123031751,5,5,nothing,5
331029,04-FEB-12,03-FEB-12,Dan,,en,64.229.231.10,harlor@sympatico.ca,14844064,000000123034713,5,5,,5
331030,04-FEB-12,03-FEB-12,Med Rami,,fr,184.151.115.73,jcharette1@sympatico.ca,14844820,000000123038801,5,5,,5
331031,04-FEB-12,03-FEB-12,Rolando,,en,65.95.190.195,awatkinson@sympatico.ca,14840118,000000123045733,4,5,"The problem was referred to Radial Point and the guy who took over managing the problem was just great.
Only ""problem"" was that I called at 6:30 Friday eve and received an email at 8pm sayig that my problem would be dealt with in 2 BUSINESS days....that would have meant waiting until Tuesday!!!!  This was totally unacceptable, so I emailed back.  The fellow from Radial called me at 10:45pm to let me know he could try and fix it immediately and try to get it done before his shift finished at midnight or wait.  I chose to have it done right away and he began work...I stayed up to see if it was resolved and noticed he was still working on it at  12:30, ater his shift had ended.  I thought it was great that he stayed on to finish the job.  HOWEVER, if I had not complained, I would not have been able to use my computer all weekend because the virus was blocking everything.....this would have been totally unacceptable.....So I am truly delighted with the final outcome, but not happy that I needed to complain in order to get this great service.....it should happen automatically. ",4
331032,04-FEB-12,03-FEB-12,Edward,,en,70.53.37.108,archarlebois@sympatico.ca,14839996,000000123037036,4,4,"There were times when I felt the technician displayed some impatience in his voice with my lack of knowledge.  However, in general he was very pleasant.",4
331033,04-FEB-12,03-FEB-12,Anis,,fr,70.49.66.59,trebore@sympatico.ca,14851604,000000123035272,5,4,,5
331034,04-FEB-12,03-FEB-12,Karen,,en,174.91.60.205,Touch_Of_Class@sympatico.ca,14839282,000000123033816,4,5,"Better communication skills and techs with a better command of the english language. This point is critical. I am constantly frustrated with your techs due to their lack of the english language. It feels like a pulled tooth everytime i must call for a computer issue, knowing i will receive more than likely a non enlish speaking tech. THAT BOTHERS ME GREATLY. ",3
331035,04-FEB-12,03-FEB-12,Samantha,,en,70.53.30.142,davidtbarnes@sympatico.ca,14842036,000000123032108,4,4,,4
331036,04-FEB-12,03-FEB-12,Harathi,,en,68.225.63.11,tbrandall@bell.net,14851228,000000123029075,4,5,The technician was very helpful but her accent created difficulty for me which required her to repeat her instructions several times during our conversation.,4
331037,04-FEB-12,03-FEB-12,Celina,,en,76.68.54.201,bettycunningham@bell.net,14840396,000000123048030,5,5,nothing,5
331038,04-FEB-12,03-FEB-12,Marc-Andre,,en,184.146.137.62,al_teliatnik@sympatico.ca,14839548,000000123031779,5,4,,5
331039,04-FEB-12,03-FEB-12,Gopi Rathinam,,en,70.26.151.188,mdasriopelle@sympatico.ca,14847458,000000123037221,5,5,nothing. everything was very helpful and professional,5
331040,04-FEB-12,03-FEB-12,Silvia,,en,65.92.69.216,g.given@sympatico.ca,14843390,000000123025089,4,4,,1
331512,05-FEB-12,04-FEB-12,Saliou,,fr,69.158.16.15,adel.kailali@sympatico.ca,14852612,000000123051962,4,5,Je vais attendre la prochaine facture pur être sur que les promesses faites par votre agent sont respectées. ,5
331513,05-FEB-12,04-FEB-12,Partha,,en,76.64.161.221,sprague@sympatico.ca,14860718,000000123060826,5,4,,5
331514,05-FEB-12,04-FEB-12,Eduardo,,en,70.54.148.118,it.rusic@sympatico.ca,14856274,000000123065192,1,1,everything could have been better from the customer service to bell's service that is provided.,1
331515,05-FEB-12,03-FEB-12,Susy,,en,174.95.69.144,vilma_1@sympatico.ca,14851832,000000123048227,5,4,"Nothing!!!  Susy was at all times extremely courteous, professional, and helpful.   ",5
331516,05-FEB-12,04-FEB-12,Kumar,,en,70.54.148.118,it.rusic@sympatico.ca,14856276,000000123063953,1,1,every thing could have been better. RUDE RUDE RUDE!!!!,1
331517,05-FEB-12,01-FEB-12,Divya,,en,76.64.197.107,darceam@sympatico.ca,14814402,000000122973267,4,4,"amount of wait time was high.. and on a weekday morning when getting ready for work.. it's very important to be able to resolve issues faster to be able to move on to get going~!...
Thanks for asking",4
331518,05-FEB-12,04-FEB-12,Merly,,en,184.147.218.254,sarahmillson@sympatico.ca,14860330,000000123060575,5,5,,5
331519,05-FEB-12,04-FEB-12,Aprajit,,en,206.172.223.47,lecp02@sympatico.ca,14857568,000000123060382,5,5,,5
331520,05-FEB-12,15-JAN-12,Emmanuelle,,fr,69.159.165.251,giselebb@sympatico.ca,14614754,000000122574030,1,1,Avoir un personnel beaucoup plus compétent et qui ne tourne pas en rond au lieu de trouver le problème,1
331521,05-FEB-12,04-FEB-12,Sara,,en,70.53.94.99,kleclair_7@sympatico.ca,14857324,000000123063382,5,5,nothing.,3
331522,05-FEB-12,04-FEB-12,Mohamed Abdelkader,,en,174.95.116.211,richardmc.kaskle@sympatico.ca,14859830,000000123054435,2,1,the person did not know what I wanted to do.It took 2 weeks to get it straightened out,
331523,05-FEB-12,04-FEB-12,Nizar,,fr,76.71.202.98,fpichette@sympatico.ca,14855372,000000123061721,2,2,Donner une formation sur les cartes SIM à vos techniciens,2
331524,05-FEB-12,04-FEB-12,Dashrathan,,en,64.231.191.175,spanza@sympatico.ca,14860704,000000123062250,5,5,"on this particular issue, i felt that the c/s representative helped me tremendously.    thank U",5
331525,05-FEB-12,29-JAN-12,Mohamed,,fr,67.68.176.62,marysegcote@sympatico.ca,14785306,000000122906679,4,4,"votre système téléphonique (le volume) est beaucoup trop bas, nous n'entendons pas la voie de votre employer.",4
331526,05-FEB-12,04-FEB-12,Ali,,en,184.148.191.220,patrickodonnell@sympatico.ca,14859242,000000123058688,4,4,,4
331527,05-FEB-12,04-FEB-12,Balaji,,en,70.30.31.180,triton1921@sympatico.ca,14861276,000000123052535,1,1,"My bill, after TWO phone calls, is STILL incorrect!",1
331528,05-FEB-12,04-FEB-12,Samantha,,en,76.65.27.193,mpinto3@sympatico.ca,14858808,000000123054257,5,4,"There was nothing wrong with the experience.  As usual, you provide really good customer service - and put Rogers to shame.  However, the wait time to get through was too long. Also, I would have preferred to know when my old plan was up for renewal via email.  ",5
331529,05-FEB-12,04-FEB-12,Walid,,fr,184.145.150.142,mongenest@sympatico.ca,14858748,000000123050963,5,5,,5
331530,05-FEB-12,26-JAN-12,Werner,,fr,70.30.225.101,harriet_lizotte@sympatico.ca,14747912,000000122857560,5,5,"l'expérience a été correcte mais le problème dépassait le niveau d'intervention possible, mon système a été changé au service FIBE mais les tecniciens ont raté le rendez-vous et le modème FIBE n'était pas en place...               ",5
331531,05-FEB-12,04-FEB-12,Maxime,,fr,76.69.194.57,bcherifi@sympatico.ca,14853286,000000123055568,5,5,"Orienter le client au mieux, ce n est pas a moi de chercher les rabais, les aubaines ou les opportunites. Bell devrait aider le client a mieux choisir.   Mais, bravo, je suis fidele depuis plus de dix ans avec vous et je continuerai . 
Merci",5
331532,05-FEB-12,04-FEB-12,Hassen,,fr,76.70.62.190,gglaroche@sympatico.ca,14855632,000000123055947,5,5,tout est correct pour le moment,5
331533,05-FEB-12,04-FEB-12,Ines,,fr,174.91.249.74,elkadaoui@bell.net,14855084,000000123052651,1,,Vous n'avez pas une bonne comminucation a l'interne,
331534,05-FEB-12,01-FEB-12,Abderrahmen,,fr,70.30.187.131,guy.vez@sympatico.ca,14816582,000000122982466,4,2,"Le problème résolu totalement au moment de l'appel. Mais 4 jours plus tard, j'avais le même problème de connexion.J'ai appelé à nouveau un spécialiste de Bell, aujoud'hui dimanche. La connexion a été établie à nouveau. Selon ce dernier, il pense que le problème vient de mon antivirus, Norton 360. Il me conseil de le désactiver et de réinstaller à nouveau. Je vais donc communiquer avec Norton. À suivre.",4
331535,05-FEB-12,04-FEB-12,Haythem,,fr,174.92.185.215,marc.laprise2@sympatico.ca,14858082,000000123057086,5,5,"Si j'ai bien compris la nature de mon problème (mon service sans fil était désactivé), c'est mon mot de passe qui n'était plus fonctionnel à la suite de changements effectués par Bell. Mon problème aurait donc pu être prévenu si la compagnie m'avait assigné un nouveau mot de passe compatible avec ses changements puisque c'est elle qui exécute ces changements et qui sait quels problèmes cela peut créer chez ses clients. Un simple courriel m'aurait évité trois jours sans services et 45 minutes de dépannage téléphonique.",4
331536,05-FEB-12,03-FEB-12,Tyler,,en,184.148.123.132,ahug@sympatico.ca,14839516,000000123039075,4,4,Have more live people on line when a person calls.  Waiting in line for a real person to speak to is frustrating to everyone,4
331537,05-FEB-12,04-FEB-12,Snehalatha,,en,64.231.136.5,sac3@bell.net,14860216,000000123056608,2,1,Problem wasn't found. I was suppose to get a call back and didn't.I found  what I was looking for mysaelf.,3
331538,05-FEB-12,03-FEB-12,Luis,,en,184.145.77.173,lwm1029@bell.net,14846792,000000123029414,4,4,,3
331539,05-FEB-12,04-FEB-12,Dashrathan,,en,184.147.20.177,muriel.magee@sympatico.ca,14858872,000000123050411,5,3,"My phone line was cut off before setup was finished. I went into internet and completed the rest. Internet working fine.
Thank you",4
331540,05-FEB-12,04-FEB-12,Romeo,,en,70.26.149.187,eddy_933@sympatico.ca,14855006,000000123052962,5,4,This is the first time I've contacted Bell and was satisfied with the service I received! Thank you Robert and Tracey!,3
331541,05-FEB-12,04-FEB-12,Tracy,,en,70.26.149.187,eddy_933@sympatico.ca,14855004,000000123053203,5,4,Very happy with te service I received today,3
331542,05-FEB-12,03-FEB-12,Olfa,,fr,74.15.150.233,r.lamarre@sympatico.ca,14849170,000000123031201,5,5,,4
331543,05-FEB-12,04-FEB-12,Naveed,,en,174.91.29.25,cjochim@sympatico.ca,14854084,000000123063711,5,4,,4
331544,05-FEB-12,03-FEB-12,David,,en,70.50.129.252,derek.mrowka@sympatico.ca,14842244,000000123034770,2,1,,1
331545,05-FEB-12,03-FEB-12,Wayne,,en,70.26.119.205,larryandbarb1@sympatico.ca,14846203,000000123029756,4,4,Representative was very helpful and matched a competitor's price for one year.  I don't understand though why a dedicated long term customer continuously has to call to get better pricng. Bell gives better deals to new customers than dedicated one's. It is very upsetting and time consuming to keep calling for a fair deal.,4
329991,06-FEB-12,04-FEB-12,Hency,,en,74.15.52.118,harriet.mccabe@sympatico.ca,14855982,000000123050599,5,5,nil,5
329992,06-FEB-12,05-FEB-12,Anusha,,en,70.55.50.155,jschroeder_228@sympatico.ca,14865602,000000123070079,5,5,none Anusha was very heipfull and sovled my problem,4
329993,06-FEB-12,05-FEB-12,Sajid,,en,70.49.243.126,tdmartin@sympatico.ca,14868788,000000123079627,1,1,"EVERYTHING COULD HAVE BEEN IMPROVED UPON. LAST NIGHTS CALL WAS TOTALLY UNSUCCESSFUL. I CALLED AGAIN TODAY AND WAS TOLD AFTER SOME DISCUSSION AND ATTEMPTS TO FIX THE COMPUTER THAT A SUPERVISOR WOULD CALL TODAY AT 2.00 PM. THIS DID NOT HAPPEN AS WELL. AT APPROX 4.10 PM TODAY I CALLED 18668557510 AND THEY ADVISED THEY COULD NOT FIX PROBLEM WITHOUT REMOVING ALL OF MY PROGRAMS,THEN THE INTERNET EXPLORER ACTUALLY CAME FOR FIRST TIME SINCE LAST  NIGHT. AS I PAY FOR PC CARE EVERY MONTH AS WELL AS A PHONE BILL OF APPRX. $150.00 PER MONTH IT DOES SEEM THAT I SHOULD EXPECT BETTER SERVICE. I AM SORRY THAT I COULD NOT SIT AND WAIT FOR THEIR CALLS AS MY HUSBAND IS ILL AND WE HAVE TO GO TO HOSPITAL QUITE OFTEN , INCLUDING THIS MORNING. HOPING TO GET THIS MATTER RESOLVED PERMANENTLY AS A COMPUTER THAT ONLY WORKS OCCASSIONAL IS NOT BERY USEFUL.I HAVE BEEN SATISFIED WITH BELL FOR THE MOST PART BUT NOT LAST EVENING OR TODAY.  DONNA MARTIN",3
329994,06-FEB-12,05-FEB-12,Krutthiga,,en,70.54.150.111,patgeni.pontrelli@sympatico.ca,14867376,000000123073822,5,5,,5
329995,06-FEB-12,05-FEB-12,Katherine,,en,174.88.24.201,peter.stanfield@sympatico.ca,14867506,000000123076337,5,5,"Nothing.
The customer service representative was very professional, knowledgeable, and helpful.",4
329996,06-FEB-12,30-JAN-12,Michael,,en,74.12.187.178,fjones_2@sympatico.ca,14791486,000000122924751,4,4,,3
329997,06-FEB-12,05-FEB-12,David,,en,184.147.128.19,joe.decaires@sympatico.ca,14865436,000000123074796,3,3,"not waiting for what seems like 2 hours for someone to answer my concerns about a hike in the contract bill ammount, which were very much higher",3
329998,06-FEB-12,02-JAN-12,Sana,,fr,174.88.117.188,m.zaidane@sympatico.ca,14451302,000000122269521,1,1,"faire le suivi de ce que donne commesolution du probleme.
quand on donne un numéro de confirmation
d'un ajustement qu'on ne respecte pas, c'est decevant.",3
329999,06-FEB-12,03-FEB-12,Jose,,en,76.64.56.54,gail.dotterill@sympatico.ca,14843456,000000123044912,1,1,"In future hire more knowledgeable, patient technicians who can speak English clearly.",1
330000,06-FEB-12,05-FEB-12,Karla,,en,76.70.103.70,dwaite@bell.net,14863978,000000123074320,5,5,,5
330001,06-FEB-12,05-FEB-12,Jhon,,en,50.101.50.11,tom.casarin@sympatico.ca,14868914,000000123069673,5,5,no complaints at all.,5
330002,06-FEB-12,31-JAN-12,Sana,,fr,69.156.162.161,marcelleclerc47@sympatico.ca,14806162,000000122954091,5,5,suite à l'appel que nous avons fait pour le service internet nous avons été très satisfait des informations que Mme SANA nous à donner.,5
330003,06-FEB-12,05-FEB-12,Salvador,,en,65.94.58.212,markandbarb@sympatico.ca,14866606,000000123077569,5,5,,5
330004,06-FEB-12,05-FEB-12,Melvin,,en,65.93.86.7,horley@sympatico.ca,14864878,000000123073869,5,5,,5
330005,06-FEB-12,05-FEB-12,Saifuddin,,en,184.144.186.222,joepanton@sympatico.ca,14865442,000000123079640,4,4,,4
330006,06-FEB-12,04-FEB-12,Brenda,,en,184.146.128.53,jstephens5@bell.net,14856994,000000123058637,3,2,"wHEN IT TAKES 5-10 MINUTES TO GET THE INTERNET UP AND RUNNING, THAT IS POOR SERVICE / SAME THING TONIGHT, LAST , NO SERVICE FOR MY E-MAIL. STILL WAITING FOR ITEMS SENT LAST WEEK",2
330007,06-FEB-12,04-FEB-12,Cristobal,,en,70.29.1.147,jlivingstone11@sympatico.ca,14856730,000000123065638,4,5,,4
330008,06-FEB-12,01-FEB-12,Jan,,en,70.24.0.99,tammy_brooks@sympatico.ca,14824496,000000122986967,1,,not fucked up by putting the dry loop name in someone elses name and not being able to talk to a supervisor or recieving a call from said person the next day as i was informed would happen,1
330009,06-FEB-12,04-FEB-12,Ali,,fr,74.15.206.222,fathi.guendouz@sympatico.ca,14855290,000000123054879,5,5,,5
330010,06-FEB-12,05-FEB-12,Emely,,en,70.27.156.124,1success@sympatico.ca,14861864,000000123071503,5,5,,5
330011,06-FEB-12,04-FEB-12,Karthika,,en,70.27.37.227,lthurnell@sympatico.ca,14857870,000000123066743,5,5,"I had trouble hearing the Lady, the line was very quite.",5
330012,06-FEB-12,04-FEB-12,Samantha,,en,76.69.30.88,owen.utley@sympatico.ca,14859152,000000123055600,4,4,,2
330013,06-FEB-12,05-FEB-12,Anis,,fr,67.68.140.140,louisclessard@sympatico.ca,14866248,000000123078718,5,5,,5
330014,06-FEB-12,04-FEB-12,Med Waheb,,fr,184.148.205.60,gilles.paquin@bell.net,14855662,000000123051438,5,5,tout est a point,5
330015,06-FEB-12,02-FEB-12,Oscar Ernesto,,en,70.24.208.248,lucjan@sympatico.ca,14833482,000000123005555,3,3,after service my computer is very slow,2
330016,06-FEB-12,03-FEB-12,Omar,,fr,69.156.16.197,soleil1945@bell.net,14850724,000000123034981,5,4,,5
330017,06-FEB-12,05-FEB-12,Perumalla,,en,174.95.201.231,GKuemmel@bell.net,14861942,000000123072462,5,5,"This service rep was excellent. I  understand that the EMPLOYER is asking the employee to do these things and these comments are not a reflection on the client rep. Again the rep was great, Knowledgeable. helpful and personable. Note to COMPANY allow the rep some freedom , I dislike the canned nature of these calls. and the scripts that the reps MUST adhere to. Cap placed on usage is what would stop me from recommending Bell at the definitely or probably level.  Again nothing to do with the rep who served me. Cap on usage is poor to average. Bothers me that some customers are grandfathered and have no cap.       ",3
330018,06-FEB-12,03-FEB-12,Evan,,en,74.12.184.10,igiankos@bell.net,14844376,000000123044931,4,4,"I do get lot of 800, 877, 866, phone No's that appear on my home phone and I know 99% are soliciting for one thing or another and to confirm that I have a call that came from one of your departments it is hard to tell and would prefer if any of your departments would leave a message as to why your phone No appeared on my home phone. I would not have called in to your department if it hadnt been the amount of times that I have seen your No appear on mine and I was angry and called it back to say WHY......why can you not leave a message??? But once I started to talk to the rep he explain of the discounts that you had in place and if I did not call and Im sure lot of people ignore all of these No 800, 877, 866 that appear on their phone and they do not call you back and I think it would be a good marketing tool to at least leave a message as to what the call is all about and let the people decide what they want but to constantly keep calling and not leaving a message people get irritated and do not bother calling you back for anything. I was lucky to call back and get all of these discounts and if I was more angry and never called back I would not have the discounts that I have now.
Now that I have my 2 cents in hope you take this the right way.
Thanks,

",5
330019,07-FEB-12,06-FEB-12,Cherine,,fr,64.229.129.128,pperreault@sympatico.ca,14876816,000000123083870,4,3,,5
330488,04-FEB-12,03-FEB-12,Med Wassim,,fr,76.64.254.166,vanlongtran@sympatico.ca,14851744,000000123043694,5,4,"- Le service est impeccable.
- L'Attitude de l'équipe soutien technique est positive et aimable.
On ne peut pas demander plus. Je suis très content et bravo l'équipe de soutien technique. Long van Tran.",5
330489,04-FEB-12,03-FEB-12,Sebastien,,en,69.158.54.169,liane.pitura085@sympatico.ca,14846390,000000123047578,5,5,,5
330490,04-FEB-12,03-FEB-12,Abbey,,en,70.29.127.25,dogpower@sympatico.ca,14842470,000000123039421,4,3,I should have been informed that there was going to be an extra charge of $49.95 before I was charged for it.,3
330491,04-FEB-12,03-FEB-12,Maria,,en,174.88.152.224,jessieroberts8@sympatico.ca,14845016,000000123042552,5,5,Nothing.  Maria was extremelly knowledgeable and solved my problem completely,5
330492,04-FEB-12,03-FEB-12,Ericka,,en,69.159.11.21,brian.king2@sympatico.ca,14840678,000000123048374,1,1,fix the problem because very soon I will be looking for a new provider,1
330493,04-FEB-12,03-FEB-12,Omar,,en,76.71.98.142,tomfohara@sympatico.ca,14851520,000000123034105,5,5,not a thing !,5
330494,04-FEB-12,03-FEB-12,Maria,,en,174.92.223.215,wadakesh@sympatico.ca,14851898,000000123026931,5,4,"Actually, the phone connection was a little scratchy.",4
330495,04-FEB-12,03-FEB-12,Nasra,,en,70.54.143.184,ml.roberts@sympatico.ca,14847832,000000123042962,,,I won't have an answer until Feb 6th when your technician comes to try and solve my problem,5
330496,04-FEB-12,03-FEB-12,Latisha,,en,64.229.169.93,smpylyp@sympatico.ca,14850694,000000123036047,2,2,"Be more realistic with your pricing.  People who are new customers get great rates, while the loyal customers have to pay really high prices to subsidize the deals.  Make your prices more reasonable and you won't have to discount your prices so much to lure people to use your company, and you won't lose so many people searching for a better deal.",2
330497,04-FEB-12,31-JAN-12,Denis,,en,76.64.193.66,pauljohnstone@sympatico.ca,14807817,000000122968605,1,1,give me what i pay for,1
330498,04-FEB-12,03-FEB-12,Mohamed Taher,,en,70.24.172.150,louisecossette@sympatico.ca,14846662,000000123038060,1,1,"After speaking to your rep. who did not help me at all with my problem, I phoned Future Shop for a phone number for Microsoft Canada, and that young man was more helpful and gave me more information on the matter than Bell.",3
330499,04-FEB-12,03-FEB-12,Shakeel,,en,70.24.210.9,pncap@sympatico.ca,14849010,000000123043140,4,3,,4
330500,04-FEB-12,03-FEB-12,Suresh,,en,64.229.183.113,jayrobinson@sympatico.ca,14844770,000000123027573,2,1,"Let me talk to someone that could actually help me. Everyone on my street knows what the problem is and what BELL needs to do.But by the time I get passed around the world ,Frankly BEll needs to go F**K themselves and they ruin many a good day.Maybe someday I will get to actually talk to John Watson if there really is such a person hidden below so many protective layers.",1
330501,04-FEB-12,03-FEB-12,Hssen,,fr,74.14.189.133,jean.dauth@sympatico.ca,14844886,000000123048946,3,3,M. Hssen manque d'expérience,4
330502,04-FEB-12,03-FEB-12,Kaustabh,,en,184.147.4.80,chawkes@bell.net,14841250,000000123042875,5,4,,5
330503,04-FEB-12,01-FEB-12,Imen,,fr,65.93.125.114,jacques486@sympatico.ca,14817328,000000122973242,5,5,rien cela a été parfait,5
330504,04-FEB-12,03-FEB-12,Jeannette,,en,184.147.4.80,chawkes@bell.net,14841252,000000123032837,5,4,,4
330505,04-FEB-12,03-FEB-12,Ahmed Ramy,,fr,184.148.249.43,chabreguy@sympatico.ca,14841140,000000123034157,5,5,,5
330506,04-FEB-12,03-FEB-12,Ronda,,en,69.156.160.84,dextrase@bell.net,14842286,000000123027929,4,3,"Perhaps it was my own fault as it had taken me so much time with another agent before I got to Ronda, that in the end I didn't succeed in getting one item cleared up. In the early fall I was told by one of your agents that I would be given an extra $5 a month discount for a year because of all the problems I had had getting my account straightened out after having added internet service in July. Yesterday, I was just so happy to finally get the $5 off for the internet portion of our bundle sorted that I didn't pursue it any further with Ronda.",4
330507,04-FEB-12,02-FEB-12,Vijayashanti,,en,70.53.39.199,laverenomeara@sympatico.ca,14832994,000000123020507,4,4,symatico service good bell service as they had to vist because it was a jack problem not impresed,4
330508,04-FEB-12,03-FEB-12,Sharmila,,en,76.67.8.213,legault.lemoine@bell.net,14846288,000000123041632,1,1,It would have been preferable if the customer service agent would not have not made my issue worse and then promptly hung up (never to call back) upon realizing it was worsened and she could not fix it,1
330509,04-FEB-12,03-FEB-12,Mohamed,,fr,70.30.151.93,martin.goudreault@sympatico.ca,14847236,000000123045804,5,4,"Le technicien est passé ce matin et il n'a pu augmenté le signal.(je suis un abonné internet DSL essentiel plus et je reçois le signal qu'à 1.1mbit.Le XBOX de mon fils lague continuellement.)
De plus votre tech.me dit que je suis trop loin de la central pour avoir un meilleur signal.???????? je ne suis pas ds l'arriere pays mais bien à quebec. 

Tres décue du résultat,mais j'ai grandement apprécier le professionalisme du technicien Eric .",1
330510,04-FEB-12,03-FEB-12,Eric,,en,64.229.179.166,terry.pigden@sympatico.ca,14851292,000000123035389,5,5,Turn off the music,4
330511,04-FEB-12,03-FEB-12,Mike,,en,70.54.68.150,arballard@bell.net,14839992,000000123026053,1,1,"I am still of the opinion that in Canada we should be able to speak with somebody from our own country that we can understand.  Again, as before, I dialed and was put on hold for the first available techie, and lo and behold I was disconnected.  TWICE!!!!  When I got through (to Manilla - of all places)the call was not very enjoyable and I dare say somebody should not be telling me it is useless to talk to the office manager because they cannot help me any more than the person I am talking to.  Why then do you pay for office managers?????????????  Or are they just passing us to the phone in the next cubicle!!!!!",1
330512,04-FEB-12,03-FEB-12,Edward,,en,184.151.127.254,marg.mart@sympatico.ca,14847048,000000123032564,1,1,listen to what I say and don't jump to false conclusions.  My problem is still not solved and only after my husband was on the phone for more than an hour did I get this temporary fix.  I still don't know how to make the fix permanent.,1
330513,04-FEB-12,23-JAN-12,Ryadh,,en,204.232.73.66,ghislain.briand@sympatico.ca,14708360,000000122755716,4,3,,3
330514,04-FEB-12,03-FEB-12,Mohamed Taher,,fr,74.14.163.193,jdvico@sympatico.ca,14844870,000000123039335,5,1,mon probleme est encore sur le sujet,5
330515,04-FEB-12,03-FEB-12,Badreddine,,fr,74.14.163.193,jdvico@sympatico.ca,14844872,000000123028513,5,2,on me dit que dans 2 ou 3 jours mon probleme sera resolu.,5
330516,04-FEB-12,20-JAN-12,Jose,,en,65.92.152.221,robert.pratten@sympatico.ca,14684514,000000122706388,3,4,"Certainly was rushed by represenative
He did not know there was a problem with the Bell email service until half way thru the call and that was the problem",3
331041,04-FEB-12,03-FEB-12,Med Lassaad,,fr,76.64.26.7,lucie.belle@sympatico.ca,14846742,000000123025360,4,3,le probleme n'est pas vraiment résolu car ma connexion internet coupe des fois mais je ne sais pas si c'est le modem ou autre chose par contre le conseiller m'a confirmé que ma connexion etait bonne ,3
331042,05-FEB-12,01-FEB-12,Juan,,en,64.229.93.141,murrc@sympatico.ca,14821162,000000122986949,5,5,"Bell made several errors before they got it right when the info was passed on that is when the errors were made frustrating for the consumer all is resolved now it should have taken just one phone I upgraded my modem January 20 received not one but three modems ( I have returns the two extra modems plus the old modem), and I was reduced to half speed why I upgraded to have a better speed, finally the proper checks were made and I am up to maximum speed for my area now too long a possess and too many mistakes  ",3
331043,06-FEB-12,04-FEB-12,Wynbert,,en,216.221.73.79,gborrajo@sympatico.ca,14855554,000000123059195,5,4,,4
331044,06-FEB-12,05-FEB-12,Karina,,en,50.100.38.94,denis_lauzon@sympatico.ca,14863746,000000123070588,5,5,all was done perfectly,5
331045,06-FEB-12,04-FEB-12,Salvador,,en,38.111.117.1,jc.iacozza@sympatico.ca,14856492,000000123060582,5,5,,4
331046,06-FEB-12,03-FEB-12,William,,en,70.27.84.239,pjohnston7@sympatico.ca,14848958,000000123028031,5,5,,4
331047,06-FEB-12,04-FEB-12,Roy,,en,205.210.159.253,scheung68@sympatico.ca,14860368,000000123054552,5,5,,5
331048,06-FEB-12,03-FEB-12,Souhail,,fr,174.93.250.43,cmdunic@sympatico.ca,14841522,000000123040904,5,5,,4
331049,06-FEB-12,04-FEB-12,Eduardo,,en,174.88.42.39,dorothy.cameron@bell.net,14854862,000000123059218,1,1,"
training of your call center reps  ist call took 45 min  rep not aware Fibe could not be connected in my building ...installer came disconnected Rogers cable wire but could not complete job did not inform Rogers to reconnect.  Bell seems to have a problem with my building managment  I don't care I am the customer and I ended up with no cable and no Fibe.",3
331050,06-FEB-12,04-FEB-12,Jose,,en,174.92.12.122,rdlishman@bell.net,14859696,000000123060542,5,4,resolved to my satisfaction. thank you,5
331051,06-FEB-12,03-FEB-12,Jay,,en,174.89.67.151,lbgreen@sympatico.ca,14846254,000000123032988,5,5,,5
331052,06-FEB-12,05-FEB-12,Bobbie-Jo,,en,216.183.137.106,shelley.bell-white@sympatico.ca,14868358,000000123071785,5,5,"nothing, she was helpful, patient, listened and addressed my needs.",5
331053,06-FEB-12,03-FEB-12,James,,en,184.146.148.219,raykat@sympatico.ca,14849296,000000123043956,1,1,stop passing customers from one department to another. have informed CSR's,2
331054,06-FEB-12,05-FEB-12,Elvis Francisco,,en,70.50.129.28,steveg50@sympatico.ca,14868582,000000123072683,5,5,"Nothing - very efficient, friendly, and in the end solved the problem",4
331055,06-FEB-12,25-JAN-12,Ricardo,,en,70.50.53.216,dmc2@sympatico.ca,14732434,000000122830900,5,5,,5
331056,06-FEB-12,03-FEB-12,Nicole,,en,174.88.79.248,br.compton@sympatico.ca,14840642,000000123045899,5,5,Get rid of Emily. Answer the phone with Canadians that speak GOOD english,5
331057,06-FEB-12,05-FEB-12,Edgar,,en,76.71.150.210,wdtaylor@sympatico.ca,14869160,000000123080061,5,5,Can't think of anything.,5
331058,06-FEB-12,17-NOV-11,Fatma Sawcen,,fr,76.64.145.237,jacquesplouffe@bell.net,14006258,000000121304463,,,,4
331059,06-FEB-12,05-FEB-12,Saber,,fr,70.53.149.245,denise-richard@sympatico.ca,14863750,000000123069521,2,3,"J'avais des problèmes de connexion. Le conseiller était aidant mais je ne crois pas que j'ai obtenu réellement un bon service car il a fait l'installation de l'antivirus de sécurité Bell et depuis,mon ordinateur est beaucoup ralenti. De plus, j'ai essayé de faire une analyse de mon ordinateur mais après plus de 5 heures l'analyse était seulement rendue à 29%.  Pitoyable et tout à fait inefficace. Je vais acheter un antivirus et désinstaller celui de Bell. Ce fut beaucoup de temps perdu car le tout a pris au moins deux heures en tout et plus d'une heure au téléphone. J'avais mieux à faire.  Et finalement ma connexion internet fonctionne mais plus lentement qu'avant. ",2
331060,06-FEB-12,02-FEB-12,Paul,,en,70.50.154.90,vitopet@sympatico.ca,14838544,000000123018279,5,5,,4
331061,06-FEB-12,05-FEB-12,Afroze,,en,74.14.102.235,allan.breen@sympatico.ca,14862258,000000123069569,4,4,Keep improving your security systems to help prevent hackers from stealing email addresses.,4
331062,06-FEB-12,05-FEB-12,Haythem,,fr,174.88.189.150,djroytrudeau@sympatico.ca,14863840,000000123079172,1,1,"Le tech a été correct et m'a informer de la situation et a rappeler ce soir le 6 fevrier mais il doit rappeler, j'était absent.",1
331063,06-FEB-12,05-FEB-12,Ravi,,en,64.231.166.212,vandam@bell.net,14869030,000000123073750,4,4,,4
331064,06-FEB-12,02-FEB-12,Zahid Ahmed,,en,65.94.81.7,chamouncdt@sympatico.ca,14827952,000000123018322,5,3,,3
331065,06-FEB-12,05-FEB-12,Tracy,,en,74.14.108.243,rprete@bell.net,14868040,000000123075792,5,5,,5
331066,06-FEB-12,04-FEB-12,Nathan,,en,184.148.137.89,lisamw@sympatico.ca,14857692,000000123054070,5,5,--,5
331067,06-FEB-12,13-JAN-12,Edwin,,en,216.82.243.84,trishpaulvieira@sympatico.ca,14601138,000000122543666,2,1,"Our internet connection issue was not resolved. On the Friday in January.  The next morning the techician did not arrive when we were promised. I had to place another call.  When the tech did appear, he had a terrible attitude (sat) and rude. He said he had fixed my issue but when I told him, the connection was not working he huffed. He ended up installing a new modemn and got the internet working.  It worked for 6 hours and then went down again. Another call was placed and a supervisor came on the line, she assured someone would be to our home on the Monday, Jan 16. The tech who came out on the Monday was very pleasant he changed some cabling in the home and got the internet working.  Now less than 1 month later our internet has crashed again, apparently we need another new modemn and wait another 3-4 days.  The service and reliability has been terrible and we are considering as our neighbours have cancelling with Bell.  We have been loyal Bell customers however, our experiences over the past few years have terrible.  I work from home and my children require the internet to do our work, we have lost many many days due to no service.  I truly hope this can be rectifed otherwise we will have no choice but to cancel our service.",1
331068,06-FEB-12,03-FEB-12,Yahia Isameddine,,fr,76.67.165.156,chaukim@sympatico.ca,14841244,000000123048357,3,3,,3
331069,06-FEB-12,29-JAN-12,Wahida,,fr,70.26.196.132,yvon.leriche@sympatico.ca,14788452,000000122909231,4,5,rien,4
331070,06-FEB-12,02-FEB-12,Omar,,fr,70.26.196.132,yvon.leriche@sympatico.ca,14838918,000000123013369,4,5,rien,4
331071,06-FEB-12,05-FEB-12,Nes,,en,69.156.7.207,drross.harvey@sympatico.ca,14863954,000000123073658,3,3,,4
331072,06-FEB-12,05-FEB-12,Ritwik,,en,67.71.137.230,merlecamp@sympatico.ca,14866776,000000123079954,5,5,Nothing really because he did a superb job of resolving my problem in an instant.,5
331073,06-FEB-12,05-FEB-12,Pau,,en,70.26.92.59,ksummerslea@bell.net,14865916,000000123078198,4,4,,4
331546,05-FEB-12,03-FEB-12,Jose,,en,70.50.152.76,eorava@sympatico.ca,14842896,000000123044280,5,2,"Initial problem was resolved, allowing me access to my E-mails. However after shutdown and rebooting the problem reoccured PLUS i encountered another obstacle, where I could only send out 128K sized packets!!! PLUS I can no longer access incoming Emails. 
Talk about a problem!!!!
Calling Bell back today.
PS: This response sent from a backup computer as Emails are not accessable on the original unit described above.",5
331547,05-FEB-12,03-FEB-12,Aroua,,fr,70.48.25.62,vige@sympatico.ca,14851830,000000123039735,4,4,,5
331548,05-FEB-12,04-FEB-12,Souhail,,fr,76.69.235.51,rene.tortue@sympatico.ca,14859754,000000123052241,4,2,"mon probleme je ne peux pas recevoir fibe 7 par ce que bell n,est pas en mesure de le faire pour l,instant mais je trouve cela imcroyable je suis a montreal je ne suis pas en banlieu de mlt en tout cas ca reste quand meme un probleme de taille pour bell, il faut y remedier toute suite si bell veut avancer dans ce domaine.esperons la compagnie corrigera cette lacune qui peut nuire a la compagnie n,oublie pas aujourd,hui tout se progresse. merci",4
331549,05-FEB-12,03-FEB-12,Maureen,,en,65.95.138.134,retiredpipeliner@sympatico.ca,14849446,000000123027330,5,5,Simpler breakdown on changes in the rates for internet,4
331550,05-FEB-12,04-FEB-12,Houda,,fr,174.91.16.247,lattaro.louis@sympatico.ca,14857504,000000123052305,5,5,tout est ok,5
331551,05-FEB-12,04-FEB-12,Dilip,,en,174.93.55.39,pat.bourke@sympatico.ca,14859214,000000123065888,4,4,,4
331552,05-FEB-12,01-FEB-12,Denis,,fr,76.64.115.52,pierrette.lampron@sympatico.ca,14822058,000000122984402,5,5,Tout a été fait à ma grande satisfaction.  Merci J'ai reçu un nouveau modem dans le temps prévu c'était là mon problème.,5
331553,05-FEB-12,03-FEB-12,Myriam,,fr,70.52.85.36,helene.descarries@sympatico.ca,14844144,000000123037522,5,5,"C'est plutôt ce que j'aurais pu mieux faire... mes excuses à la personne avec qui j'étais en ligne, j'ai coupé la communication par mégarde, en débranchant et rebranchant... Comme la panne était réglée aussitôt, je voulais m'excuser et souligner son excellent travail, 

Hélène D.  ",5
331554,05-FEB-12,14-JAN-12,Suresh,,en,184.145.17.107,mklocek@sympatico.ca,14608490,000000122569944,4,5,,5
331555,05-FEB-12,04-FEB-12,Mohammed,,en,174.95.233.144,whittaker_386@sympatico.ca,14861592,000000123063804,5,5,,5
331556,05-FEB-12,04-FEB-12,Casey,,en,76.69.85.180,glaval@sympatico.ca,14855728,000000123060084,5,5,,3
331557,05-FEB-12,04-FEB-12,Partha,,en,174.91.45.227,liacobucci@sympatico.ca,14857632,000000123062406,5,4,n/a,5
331558,05-FEB-12,04-FEB-12,Allan,,en,70.29.250.4,beejay77@sympatico.ca,14853338,000000123061962,1,1,your rep should know what she was talking about,2
331559,05-FEB-12,04-FEB-12,Chamseddine,,fr,184.145.215.55,alexvirgie@bell.net,14852780,000000123066274,5,5,"Mon problème a très bien été résolu, je 
ne voit pas qu'est que le représentant 
aurait pu faire de plus.
J,ai été très satisfaite de la patience
et de la politesse de cette personne.",5
331560,05-FEB-12,02-FEB-12,Jay,,en,74.12.49.41,hinker@sympatico.ca,14830968,000000123001526,4,4,,4
331561,05-FEB-12,04-FEB-12,Salvador,,en,70.49.148.101,gord.baird@sympatico.ca,14855792,000000123060074,5,5,,5
331562,05-FEB-12,04-FEB-12,Alvaro,,en,70.49.148.101,gord.baird@sympatico.ca,14855794,000000123065713,5,5,,5
331563,05-FEB-12,04-FEB-12,Mark,,en,68.171.231.80,gabyskaf@sympatico.ca,14855495,000000123054754,3,4,,4
331564,05-FEB-12,04-FEB-12,Khalil,,fr,70.52.98.167,lynebujold@sympatico.ca,14857918,000000123058491,4,4,À améliorer: pas sur l'appel mais sur les services de Bell. Il est dommage que Bell exige de ses clients de soit louer ou d'acheter son modem directement de Bell (pas possible d'avoir son propre modem),3
331565,05-FEB-12,04-FEB-12,Sowjanya,,en,70.49.30.38,helmhill@sympatico.ca,14856033,000000123058301,1,4,"The customer care rep was very hard to understand and did not seem to know what she was talking about - made many errors in the info she was giving us, which made this experience incredibly frustrating.  The rep needs to get some training in how to deal with issues, and in how she relays this info to customers. ",1
331566,05-FEB-12,04-FEB-12,Luis,,en,76.64.227.152,winstonquinlan@sympatico.ca,14861634,000000123064330,4,4,????,4
331567,05-FEB-12,03-FEB-12,Nathan,,en,174.91.4.22,ncy1dvd2_4@sympatico.ca,14848152,000000123026949,5,5,nothing,5
331568,05-FEB-12,02-FEB-12,Mohammed,,en,64.231.6.112,wayne.haneman@sympatico.ca,14838654,000000123022004,3,,"I'm begin sent a new modem (2nd one in less that a year), but i'm not sure this is the really problem. I think it's the line either coming into the house or somewhere along the line. I don't think this is being checked out.",
331569,05-FEB-12,04-FEB-12,Dhanasekar,,en,70.51.160.234,yullbelieve@bell.net,14861776,000000123064295,5,5,You have a good staff.,5
331570,05-FEB-12,04-FEB-12,Sarra,,fr,70.53.249.200,oquebec@sympatico.ca,14859132,000000123053655,5,2,"je ne sais pas mais la conection internet ne se fait pas tout le temps.
A la suite du service de votre technicien tout allait bien mais après 15 minutes le problème est revenu",5
331571,05-FEB-12,04-FEB-12,Sudhakar,,en,70.30.91.82,rhondaehall@sympatico.ca,14859788,000000123056468,4,4,,3
331572,05-FEB-12,03-FEB-12,Latregan,,fr,70.29.242.53,shricher@sympatico.ca,14850540,000000123041650,5,5,,4
331573,05-FEB-12,17-JAN-12,Gloria,,en,74.12.42.198,alaking@bell.net,14633274,000000122619242,4,2,,
331574,05-FEB-12,03-JAN-12,Sabha,,en,74.12.42.198,alaking@bell.net,14457778,000000122291872,4,2,,
331575,06-FEB-12,04-FEB-12,Mohd,,en,74.14.6.15,gszokolay@sympatico.ca,14855868,000000123066409,5,5,,5
331576,06-FEB-12,04-FEB-12,Aroua,,fr,206.162.182.38,joan.robitaille@sympatico.ca,14856766,000000123052942,1,1,on m adit que explorer etait trop lourd il a reseter  il etait tres gentil je croyais que cela fonctionnerait je n ai plu du tout acces a mon internet explorer il n y a plus rien qui marche ,1
331577,06-FEB-12,05-FEB-12,Sumithra,,en,64.231.92.122,marcinkow@sympatico.ca,14866498,000000123072644,5,5,nothing,5
331578,06-FEB-12,01-FEB-12,Ryan,,en,174.91.83.113,david.j.findlay@sympatico.ca,14814482,000000122980028,2,2,"The agent was very polite and answered all my questions. I suspect the comments below were due to poor processes beyond his control.
I was expecting a call within 24 hours to schedule service installation. Now 5 days later, no call has been received.
I would expect the original agent to be my contact to resolve any issues with respect to the service installation (via email or direct phone call).
I would also expect top be sent written details of what I had agreed to by email. I would expect to be informed as to what the fee and requirements for installation would be as well.",2
331579,07-FEB-12,03-FEB-12,Afroze,,en,64.231.116.155,jaboscariol@bell.net,14844576,000000123035099,3,2,not entirely the reps fault as I had difficulty in following some of his directions. He was trying his best but his accent made it hard for me to follow what he was saying. Used the chat line 2 days later and the issue was resolved.,3
330020,07-FEB-12,06-FEB-12,Kyle,,en,64.231.4.174,hjmarsh@sympatico.ca,14873230,000000123085500,5,4,"Nothing really.The problem we all face is stiffled competition in broadband service.  My son in California gets 10MB/sec and 100GB/month for $19.90. How come we pay 300% more in Canada?

Wnen NAFTA trumps CRTC the competition will bring prices down.",3
330021,07-FEB-12,06-FEB-12,Amel,,fr,74.14.207.174,gaetan.deschamps@sympatico.ca,14872620,000000123097977,5,4,,5
330022,07-FEB-12,06-FEB-12,Dennis,,fr,70.50.164.221,beaupou@bell.net,14870368,000000123081854,5,5,,5
330023,07-FEB-12,31-JAN-12,Nejib,,fr,65.94.167.174,RChartier5@sympatico.ca,14798642,000000122963832,5,5,"
Rien de plus.",5
330024,07-FEB-12,27-JAN-12,Ahmed,,fr,76.71.168.25,denislouis@sympatico.ca,14759404,000000122865302,5,5,"
me permettre d'aller en Tunisie pour mieux connaître Ahmed qui fut si accueillant,attentif et compétent.ah! ah!",5
330025,07-FEB-12,06-FEB-12,Hakim,,fr,69.159.160.134,audet_denis006@sympatico.ca,14870212,000000123097982,3,2,"le problème sur le coup était réglé à 80% , mais après qq heures, il est revenu . Et auj. c'est encore pire qu'avant, je vais devoir refaire un appel  pour essayer de régler .",5
330026,07-FEB-12,06-FEB-12,Aymen,,fr,184.148.219.119,jccharp@bell.net,14873692,000000123092520,4,5,,5
330027,07-FEB-12,23-JAN-12,Omar,,fr,69.156.203.26,marc.poirier7@sympatico.ca,14710568,000000122765909,5,5,,5
330028,07-FEB-12,19-JAN-12,Arun,,en,69.158.177.73,wallythibodeau@bell.net,14673394,000000122670778,4,3,,4
330029,07-FEB-12,05-FEB-12,Samantha,,en,65.92.55.75,jsajer@sympatico.ca,14865596,000000123075234,5,5,Nothing. It was all very professional and fast. Thank you.,5
330030,07-FEB-12,01-FEB-12,Mahender,,en,69.158.177.73,wallythibodeau@bell.net,14825280,000000122977809,4,4,,4
330031,07-FEB-12,05-FEB-12,Padala,,en,65.92.55.75,jsajer@sympatico.ca,14865598,000000123074549,5,5,Nothing. It was fast and professional. Thank you,5
330032,07-FEB-12,06-FEB-12,Hadhemi,,fr,76.67.146.215,andreetlucette@sympatico.ca,14870000,000000123083628,5,5,non,5
330033,07-FEB-12,06-FEB-12,Duncan,,en,65.93.96.149,brown_50@sympatico.ca,14870702,000000123086225,5,5,nothing,5
330034,07-FEB-12,06-FEB-12,Merly,,en,69.159.54.46,ricmarheb@bell.net,14877200,000000123089111,5,5,,5
330035,07-FEB-12,06-FEB-12,Kaustabh,,en,174.95.215.13,aileen_thompson1@sympatico.ca,14869796,000000123097385,5,5,  He helped me solve my problem  and gave me more advise to help me solve another problem that I was having that I did not know about   Thanks again,5
330036,07-FEB-12,06-FEB-12,Besma,,fr,76.71.200.86,legault.jean@bell.net,14874814,000000123094398,2,3,"faire changer la clé réseau sur le 2ième portable puisque le tehnicien savait qu'il y en avait un; celà aurait éviter un autre appel en soirée",3
330037,07-FEB-12,06-FEB-12,Jose,,en,174.95.55.99,caroltb@sympatico.ca,14870884,000000123093391,5,5,,5
330038,07-FEB-12,06-FEB-12,Mehdi,,fr,174.92.177.4,anne-marie.theroux@sympatico.ca,14870060,000000123088397,4,4,"Rien de plus, je vous remercie pour votre empressement à nous aider.",5
330039,07-FEB-12,03-FEB-12,Kamel,,fr,76.67.85.112,d.tremblay@bell.net,14841783,000000123037322,5,5,me garentire mon 7.....,5
330040,07-FEB-12,21-DEC-11,Jeff,,en,70.26.143.62,el.matyas@sympatico.ca,14315482,000000122049289,2,1,"I don't like the options (too many) associated with each phone call. Also, most times I cannot understand the technician - English as a first language would be nice. ",3
330041,07-FEB-12,28-JAN-12,Salvador,,en,184.145.69.27,magdariets@bell.net,14776230,000000122891555,4,4,,5
330042,07-FEB-12,05-FEB-12,Edwin,,en,65.93.47.65,glenn.watters@sympatico.ca,14864590,000000123077810,1,1,tell the truth,1
330043,07-FEB-12,06-FEB-12,Ashok,,en,174.88.206.151,stevearvay@bell.net,14878144,000000123092802,4,4,"Difficult to understand the Bell rep., maybe due to long-distance phone line.",4
330044,07-FEB-12,28-JAN-12,Madhu,,en,207.164.79.110,robertwilby@sympatico.ca,14778280,000000122901308,3,3,Nothing right now thanks.,4
330045,07-FEB-12,06-FEB-12,Porushotham,,en,70.54.35.225,duncanbrits7@sympatico.ca,14872046,000000123084302,5,4,,5
330046,07-FEB-12,17-JAN-12,Natalia,,fr,184.144.220.104,diane.gougeon@sympatico.ca,14636098,000000122629385,5,5,,5
330047,07-FEB-12,06-FEB-12,Sofiene,,fr,70.51.50.24,glg@sympatico.ca,14872882,000000123086297,4,1,"7 jours d'attente et le service n'est toujour pas en place pour le rehaussement de la vitesse.  Je suis en ligne avec le technicien et je dois attendre encore 2 jours:
pas fameux comme comme service et il a me dit que c'est le meilleur qu'il peut faire et que ce n'est pas son problème.  Proche de 30 minutes pour rien!!",2
330048,07-FEB-12,06-FEB-12,Med Ali,,fr,174.92.217.242,mgagnon52@bell.net,14875712,000000123093060,5,5,tout était bien.,5
330049,07-FEB-12,06-FEB-12,Zishan,,en,70.54.54.34,obriennickel@sympatico.ca,14876364,000000123095835,4,4,listen more carefully to what I was saying. I have 2 services and Bell was checking the incorrect line in Toronto instead of Collingwood. I repeated the Collingwood number several times but the wrong line was checked. Eventually the Collingwood line was checked.,5
330050,07-FEB-12,06-FEB-12,Gustavo,,en,184.32.115.184,don.moscato@sympatico.ca,14871902,000000123099075,4,4,Bell could have not made the error in the first place and not suspended our internet service.  We had only asked that our TV service be suspended while we were on vacation for 2 months.,3
330051,07-FEB-12,01-FEB-12,Med Anis,,fr,76.65.171.177,diontherese@sympatico.ca,14814870,000000122988448,5,5,"pour moi trés trés bien répondu et comprid trés bien,je le recommendrais à 100%,merci",5
330052,07-FEB-12,04-FEB-12,Steve,,en,70.30.108.224,malcolmvaz@sympatico.ca,14858040,000000123060622,5,5,Steve really tried hard to resolve the issue completely but because of circumstances beyond his control he had to recommend to me to get some things done to my laptop to rid of the viruses/infections. Thanks Steve. good job. Well done. I am very pleased with your help.,5
330053,07-FEB-12,06-FEB-12,Ronald,,en,74.12.234.4,beddgelert@sympatico.ca,14870381,000000123089196,4,4,Reduce wait time to talk to a human.,4
330054,07-FEB-12,06-FEB-12,Mario,,en,70.31.82.30,ejprentice@sympatico.ca,14872154,000000123084914,3,2,"Learn to speak English better.  Also did not solve the problem, although he did try.",4
330055,07-FEB-12,06-FEB-12,David,,en,174.95.23.237,yeung.andrew@sympatico.ca,14879098,000000123091999,5,4,Reduce the time taken for awaiting your customer care representive.,5
330056,07-FEB-12,06-FEB-12,Victor Gabriel,,en,70.31.82.30,ejprentice@sympatico.ca,14872156,000000123093439,2,1,Could not understand him - had to ask him to repeat several times.  Problem still not resolved.,4
330057,07-FEB-12,06-FEB-12,Vijay,,en,70.31.82.30,ejprentice@sympatico.ca,14872158,000000123084945,2,1,"Had to ask to repeat several times, could not understand him.",4
330058,07-FEB-12,31-JAN-12,Leslie,,en,70.27.40.33,wilson64@sympatico.ca,14810904,000000122971142,5,5,Nothing.,4
330059,07-FEB-12,05-FEB-12,Ericka,,en,76.67.98.201,s.risk@sympatico.ca,14868108,000000123074301,5,5," 


       nothing",5
330517,05-FEB-12,04-FEB-12,Linda,,en,70.49.243.107,ron.helm@sympatico.ca,14860016,000000123053433,5,5,iF ALL YOUR YOUNG LADIES WERE AS PATIENT AS THE ONE WHOI HELPED ME YOU WOULD JAVE A WINNING TEAM. KEEP UP THE GOOD WORK,5
330518,05-FEB-12,03-FEB-12,Halima,,fr,174.89.208.66,lisanne.archambault@sympatico.ca,14846464,000000123029383,3,2,"Je voulais revoir mon forfait globalement et j'ai dû parler avec 3 représentants. Ce fût très long, j'étais au travail et ma demande globale n,est pas répondue...mon forfait Internet est changé mais je vais peut-être changer le forfait télé et je devrai rechangé le forfait Internet!!!!!!!    Aucun des représentants n'a traité ma demande globalement. Je suis très décue du service.",3
330519,05-FEB-12,04-FEB-12,Dhanasekar,,en,70.49.1.109,cneumann15@sympatico.ca,14854182,000000123059861,4,4,,3
330520,05-FEB-12,14-JAN-12,Aguibou,,fr,70.29.156.233,bob-jess.daoud@sympatico.ca,14603138,000000122558068,5,5,,5
330521,05-FEB-12,04-FEB-12,Snehalatha,,en,69.157.50.149,jjashe@sympatico.ca,14856690,000000123051921,5,5,,5
330522,05-FEB-12,04-FEB-12,Salvador,,en,70.49.184.246,sandrasun2012@bell.net,14860286,000000123058294,5,5,,5
330523,05-FEB-12,04-FEB-12,Ashwini,,en,184.148.173.100,louiscailloux@sympatico.ca,14857810,000000123059978,3,2,"I was given an appointment between 12:00 and 5:00, I got a call from the technician around 4:00 who told me that my high speed internet was installed and that he did not have to come to the house.  Do you think that making the clients wait all afternoon for no reasons is a good PR move?",2
330524,05-FEB-12,03-FEB-12,David,,en,70.55.3.30,rosco2k9000@sympatico.ca,14849830,000000123035075,5,5,I and my slowpoke computer were the ones causing all the problems and David was extreamly patient and finally was able to resolve my problem. I believe there was nothing better that could be done.,5
330525,05-FEB-12,04-FEB-12,Mansouri,,fr,174.93.201.155,michel.laforest69@bell.net,14858558,000000123064008,3,2,"Me répondre dans un dalai résonnable, après 45 min rien de régler",3
330526,05-FEB-12,03-FEB-12,Mahesh,,en,174.95.11.55,james_staples@sympatico.ca,14844674,000000123032589,5,5,Not messed up the install of my Fibe 25 upgrade...,3
330527,05-FEB-12,04-FEB-12,Amine,,fr,184.146.252.231,mitchell_robert@sympatico.ca,14858674,000000123060885,4,5,,5
330528,05-FEB-12,03-FEB-12,Grant,,en,64.231.87.178,john-betty.beatty@sympatico.ca,14845250,000000123039676,5,4,,4
330529,05-FEB-12,03-FEB-12,Lukasz,,en,184.145.77.173,lwm1029@bell.net,14846790,000000123046411,5,4,compete with competion re high speed internet in my area. currentyly not available and unlikey to happen within the next few years. internet speed typically 1.5 mbps vs offers from cogeco range  from 4 to 50 mbps.. ,3
330530,05-FEB-12,04-FEB-12,Amelia,,en,74.14.109.251,tim.pyle071@sympatico.ca,14861146,000000123050689,5,5,Service was excellent,3
330531,05-FEB-12,04-FEB-12,Med Mehrez,,fr,174.95.118.130,guylariviere@sympatico.ca,14855896,000000123060574,4,4,Que l'identification du représentant soit claire et que nous puissions privilégier un service au client au Canada.Cela est toujours inquiétant de transmettre l'accès de la configuration de son ordi à quelqu'un (même sympathique) qui se trouve outre-mer.  ,3
330532,05-FEB-12,04-FEB-12,Roy,,en,74.12.251.250,romazur@sympatico.ca,14860006,000000123066002,5,5,I cannot think of anything that could have been done better - the representative was extremely helpful ,5
330533,05-FEB-12,04-FEB-12,Mohamed,,en,174.93.225.182,mfmfmf@sympatico.ca,14858504,000000123056512,5,5,"Clearer instructions with the manual. This way it would have avoided us calling Bell, notwithstanding the fact the technician was extremely polite, efficient, and nice to speak with.",4
330534,05-FEB-12,04-FEB-12,Luis,,en,174.91.29.25,cjochim@sympatico.ca,14854086,000000123064945,5,5,,5
330535,05-FEB-12,04-FEB-12,Cristobal,,en,69.159.84.147,altojo@sympatico.ca,14852852,000000123065976,5,5,,5
330536,05-FEB-12,04-FEB-12,Sharon,,en,70.31.73.173,bevmccallum@sympatico.ca,14853404,000000123053820,5,4,With being a loyal customer for years I shouldn't have to call to get your best rate.,5
330537,05-FEB-12,03-FEB-12,Viency,,en,70.31.78.124,onecegreen@bell.net,14848420,000000123046842,4,4,,4
330538,05-FEB-12,03-FEB-12,Matthew,,en,174.92.114.204,samson705@bell.net,14850118,000000123032469,3,3,I called regarding high cost of service compared to other companies. He was able to offer a $15.00/month reduction in my home phone service and also a $10.00/mnth reduction in my satellite service. I only got confirmation of the phone nothing for the satelite. ,3
330539,05-FEB-12,04-FEB-12,David,,en,184.145.74.57,greg.smulders@bell.net,14855844,000000123061284,3,3,"Resolution of my issue sooner, it took 20 minutes on the phone and 2 representatives to come to the conclusion that a service tech visit was required. In the end it was an issue with my router. This should be easy to diagnose.",3
330540,05-FEB-12,04-FEB-12,Mohammed,,en,67.70.161.12,terry.varty@sympatico.ca,14861072,000000123052203,5,5,nothing,5
330541,05-FEB-12,02-FEB-12,Ritwik,,fr,174.93.214.48,denis_aumais@sympatico.ca,14828884,000000123012187,4,5,"Le temps d'attente avant de pouvoir parler a un représentant est long, j' avais tenté de communiquer la journée précédente et abandonné après presque 15 minutes d'attente. Une fois la communication établi le lendemain matin, le premier représentant ne pouvais résoudre le problème, il me tranferre a un représentant plus technique qui résout le problème et décide de me faire parvenir un nouveau modem pour remplacer le mien qui est vieux et qui montre des signes de 'fatigue'.",5
330542,05-FEB-12,03-FEB-12,Abbey,,en,72.38.41.98,krezjen@sympatico.ca,14846038,000000123043099,4,3,,3
330543,05-FEB-12,04-FEB-12,Welid,,fr,67.71.112.32,jean-pierre020@sympatico.ca,14856540,000000123057132,5,5,,4
330544,05-FEB-12,29-JAN-12,Perumalla,,en,65.95.143.230,lt.turnevicius@sympatico.ca,14784922,000000122912244,4,3,I was supposed to have received two cables but I only received one - so that was disappointing.  The rep should not have told me I could receive two - especially since I was on hold for a while until the order was placed.,4
330545,05-FEB-12,04-FEB-12,Ashley,,en,65.95.208.182,theclarks@bell.net,14861094,000000123055624,2,2,I dont want my internet to be disconnected I want my phone line disconnected on Friday 10th Feb 2012 ref # 123055624 so why did they ask for this survey,2
330546,05-FEB-12,04-FEB-12,Rajni,,en,184.146.69.164,jeffandcil@sympatico.ca,14856582,000000123062039,4,5,i have hearing trouble and unfortunately have a hard time hearing what is said if people have accents,3
330547,05-FEB-12,02-FEB-12,John,,en,70.53.75.252,greatwhite.north@sympatico.ca,14830626,000000123001523,4,4,"had to call to get better pricing on phone and internet service.  Was going to cancel Bell Services, and found out our bill could be reduced.  I feel that long term customer in good standing should be advised of these ongoing price reduction plans.",4
330548,05-FEB-12,04-FEB-12,Josh,,en,70.26.55.64,petroffgallery@sympatico.ca,14859360,000000123064669,2,1,"The technician promised to call back in 5-10 minutes, and did not call back.",2
331074,05-FEB-12,04-FEB-12,Lorie,,en,69.158.52.231,elsa.kalaw@bell.net,14855098,000000123059505,5,5,Hire more staff that are not just knowledgeable but also very pleasant to deal.,5
331075,05-FEB-12,04-FEB-12,Kyle,,en,70.49.50.229,bgoudie@sympatico.ca,14853414,000000123064055,5,5,,5
331076,05-FEB-12,03-FEB-12,Thomas,,en,74.14.25.202,bkdobbie@bell.net,14840498,000000123042171,3,3,"The previous day I had spent about 
1 1/2 hours with another rep from the loyalty dept& she was going to email what we had worked on in regard to telephone, internet & tv.  She worked very hard to get the best deal she could.  The email apparently bounced back so I called the next day to talk to someone to get it sent.  I was connected to Thomas.  He sent the phone agreement but said the internet & tv were not on file.  He worked out the internet & sent emailed it and the phone but could not send the tv arrangement for some reason. I just wanted to have everything in writing from Bell so I could put my file away.  After being a loyal customer for 45 years & now a senior, I felt that I was ripped off for years by Bell so was going to change everything over to another company.  Hopefully my bill will be adjusted as they promised.  If not I will move on.",4
331077,05-FEB-12,04-FEB-12,Dhanasekar,,en,70.49.246.30,marie.baird@sympatico.ca,14858142,000000123065078,5,5,"Be careful somebody from overseas try to tell me my internet was not working 
I just hang up this is incredible
so please mention that to your customers 
marie-claude B",5
331078,05-FEB-12,24-JAN-12,Mohamed,,fr,70.55.85.15,pauldorceus@sympatico.ca,14724700,000000122802802,5,5,,5
331079,05-FEB-12,01-FEB-12,Innocent,,en,70.54.36.22,r.brian.lamothe@sympatico.ca,14822270,000000122995912,4,4,,5
331080,05-FEB-12,01-FEB-12,Leslee,,en,184.147.233.246,bill.ngo@sympatico.ca,14812878,000000122983156,5,5,,4
331081,05-FEB-12,03-FEB-12,Jonathan,,fr,74.14.208.98,mathias.pelletier@sympatico.ca,14847340,000000123042842,5,4,la mise en attente se  ferme.,5
331082,05-FEB-12,03-FEB-12,Mohamed Nidhal,,fr,74.14.208.98,mathias.pelletier@sympatico.ca,14847342,000000123027237,5,5,,5
331083,05-FEB-12,04-FEB-12,Imen,,fr,76.67.140.102,jgfortier@sympatico.ca,14856650,000000123059215,3,4,"La personne a indiqué qu'elle ne fournira pas d'aide pour un router NON Bell, mais en fait j'avais besoin seulement d'un mot de passe. Je crois que Bell aurait du être près à m'aider pour le router au besoin.",4
331084,05-FEB-12,04-FEB-12,Firas,,fr,76.67.177.142,johutchi@sympatico.ca,14856892,000000123063232,4,5,,4
331085,05-FEB-12,04-FEB-12,Venkatesh,,en,67.68.9.52,dodge-ram@bell.net,14854796,000000123055451,5,5,Nothing comes to mind.,5
331086,05-FEB-12,03-FEB-12,Ibtissem,,fr,74.12.225.151,marie-jose.morneau@sympatico.ca,14847078,000000123049061,5,5,,5
331087,05-FEB-12,04-FEB-12,Alfredo,,en,70.53.227.136,jim.lesser@sympatico.ca,14856674,000000123066994,4,4,,5
331088,05-FEB-12,02-FEB-12,Halima,,fr,174.93.161.53,paradis.r@sympatico.ca,14835418,000000123004219,3,2,"Le probleme, c'est plutot la facture qui n'est pas complete et ne permet pas de comprende en detail tous les frais ... SVP ajouter des details, par exemple le depassement de la bande, et la date de la periode depassee,  etc ........",4
331089,05-FEB-12,02-FEB-12,Oliver,,en,70.126.154.245,ahharding@sympatico.ca,14826278,000000123023202,5,5,Improve the quality of the phone connection ( quiet and staticy ),5
331090,05-FEB-12,04-FEB-12,Jose,,en,70.27.137.118,rupertralph@bell.net,14860120,000000123057853,5,5,nothing so far,5
331091,05-FEB-12,04-FEB-12,Ahmed Ramy,,fr,174.89.254.230,meriane@sympatico.ca,14858478,000000123055655,5,5,,5
331092,05-FEB-12,04-FEB-12,Elsy,,en,65.95.170.62,williamgamache@sympatico.ca,14861614,000000123055545,3,2,I am not sure other than to say I am still experiencing the same problem. ,3
331093,05-FEB-12,26-JAN-12,Chantal,,en,70.52.173.155,stelladelacasa@sympatico.ca,14754760,000000122852183,1,1,"I was not happy with my resolution.  I know no one can assist me with this situation.  However; Not happy at all.

",1
331094,05-FEB-12,03-FEB-12,Badreddine,,fr,65.95.34.58,olrik@sympatico.ca,14848404,000000123033661,1,1,"Me dire la vérité simplement.. J'ai été privé d'internet de vendredi midi à dimanche en milieu de soirée sous prétexte d'une erreur à quelque part.. j'ai parlé à plusieurs personnes, j'ai été trimbalé d'un secteur à l'autre et personne n'a pu régler le problème.. tous sont dépassés par les événements et incapables de régler les problèmes. probablement ne sont-ils pas formés pour le faire. J'avais demandé dimanche midi de parler à un superviseur; on me dit qu'il va me rappeler dans l'heure; l'appel n'est jamais venu. Ce n'est qu'en début de soirée dimanche que j'ai enfin contacté une des vos employées qui elle, savait ce qu'elle faisait et elle a communiqué au bon département et un heure plus tard, on m'a appelé pour me dire que le problème était réglé.. effectivement, mon internet est revenu dimanche en milieu de soirée... demain je dois contacter le bureau de facturation pour obtenir explication, dédommagement et vérifier l'état de mon entente chez Bell.... je me suis fait tellement de fois dire n'importe quoi que j'ai pratiquement perdu confiance.... voilà...

Richard Pelletier
514-484-2919",2
331095,05-FEB-12,01-FEB-12,Edwin,,en,174.91.231.111,angell2@sympatico.ca,14812182,000000122990409,4,4,,3
331096,06-FEB-12,02-FEB-12,Evan,,en,64.231.190.56,chris37d@sympatico.ca,14828070,000000123006607,5,5,"We are very happy the way the service
rendered by your loyalty department. I 'am trying to get a frend of mine to  drop Rogers and join Bell Canada. Hope I
will be able to.  Thanks, Chris.",5
331097,06-FEB-12,19-JAN-12,Nirupa,,en,76.70.4.221,warchieftan@bell.net,14673410,000000122683642,1,1,honored our agreement,1
331098,06-FEB-12,05-FEB-12,Gopi Rathinam,,en,50.101.225.81,pamelamike@sympatico.ca,14867354,000000123068983,5,5,,4
331099,06-FEB-12,05-FEB-12,Samantha,,en,64.228.89.124,ateeter@sympatico.ca,14862530,000000123070038,4,4,"No issues with the Bell rep, just the Bell service in my area...The best I can get is 6 Mbps download.",3
331100,06-FEB-12,05-FEB-12,Erick,,en,70.26.173.206,george.jackson-wyatt@sympatico.ca,14864490,000000123075707,5,5,,5
331101,06-FEB-12,05-FEB-12,Nelly,,en,70.26.173.206,george.jackson-wyatt@sympatico.ca,14864488,000000123069833,3,1,,4
331102,06-FEB-12,05-FEB-12,Hugo,,en,184.145.4.9,lane43@bell.net,14865996,000000123069332,5,5,Nice to speak with an understandable english speaking Tech (thanks to Hugo much appreciated),4
331103,06-FEB-12,05-FEB-12,Casey,,en,184.147.184.152,TraceyChaves@bell.net,14862034,000000123070091,5,5,"Nothing, I recieved Excellent Customer Service for once form bell.",5
331104,06-FEB-12,05-FEB-12,Anis,,fr,174.92.234.13,harry.cloutier@sympatico.ca,14864764,000000123068471,5,4,"Le technicien aurait dû aviser quand même son passage à l'extérieur car j'attendais sa visite suite au rendez-vous demandé par vous. Aucun changement perçu de l'amélioration de ma connexion internet.
",5
331105,06-FEB-12,05-FEB-12,Sylvain,,en,70.53.56.38,patsas@sympatico.ca,14867404,000000123069934,1,1,Give me the correct system password,1
331106,06-FEB-12,05-FEB-12,Melvin,,en,70.53.56.38,patsas@sympatico.ca,14867406,000000123074561,5,5,Get it done the first time,4
331580,07-FEB-12,05-FEB-12,Akrem,,fr,70.30.171.120,elsliger.minier@sympatico.ca,14864108,000000123073372,3,,"Lors de mon appel le download était autour de .4msec et le upload était autour de .8msec cela c'est corrigé par la suite et ce matin c'est revenu à la même lenteur. J'ai changé l'ordi cet automne en pensant régler le problème. Dimanche j'ai changé le fil entre le routeur et l'ordi. La semaine dernière j'ai changé Window's 7 pro pour  une autre version En même temps j'ai changé Office 2003 pour 2010 tout ceci en pensant régler le problème . Tout ce qui n'a pas été changé c'est le Modem-routeur Je veux bien croire que votre connexion est excellente mais à 0.4M sec on ne peut pas dire que c'est la grande forme. Donc pour l'instant Je suis très content de parler à vos préposé(e)s et de me faire dire quoi faire mais  cela ne résout pas mon affaire. Si le problème est chez moi je vais évidemment faire amende honorable Si le problème est à cause de Bell là on peut solutionner le cas également. J'attends de vos services une réponse qui règlera DÉFÉNITIVEMENT cette lenteur et ce dans les plus brefs délais

Comme les conversations sont enregistrées vous pourrez les écouté à loisirs dont celle de dimanche autour de 14 heure

Robert Elsliger abonné de télé, téléphone et internet chez Bell

elsliger.minier@sympatico.ca

merci de m'avoir lu et j'espère compris toute l'étendue de mes attentes et de mes mouvements à venir si nécessaire
",
331581,07-FEB-12,06-FEB-12,John,,en,64.231.24.167,norman.pridham@sympatico.ca,14876306,000000123086966,5,5,,5
331582,07-FEB-12,06-FEB-12,Ayoub,,fr,206.47.78.150,lysegougeon@sympatico.ca,14875168,000000123091496,5,5,,5
331583,07-FEB-12,06-FEB-12,Helenpearl,,en,69.157.53.191,george.munroe@sympatico.ca,14872716,000000123085920,5,5,Nothing,5
331584,07-FEB-12,03-FEB-12,Diana,,en,76.67.124.175,jordy12@bell.net,14845356,000000123030199,5,5,nothing,4
331585,07-FEB-12,06-FEB-12,John,,en,174.95.102.155,rpsutherland@sympatico.ca,14877448,000000123087277,5,4,,5
331586,07-FEB-12,03-FEB-12,Murali,,en,174.92.62.101,ferrarilover@sympatico.ca,14843122,000000123033745,5,5,Rectify the situation prior to me having to make a call back.,3
331587,07-FEB-12,06-FEB-12,Khaled,,fr,174.92.171.68,nsab@sympatico.ca,14876340,000000123084493,5,5,Souvent on n'entend pas correctement le prénom du conseiller.,5
331588,07-FEB-12,06-FEB-12,Priyanka,,en,70.33.192.224,bsaynor@bell.net,14870736,000000123084655,4,4,,5
331589,07-FEB-12,06-FEB-12,Kira,,en,65.94.120.114,cbmlailey@sympatico.ca,14870948,000000123084220,5,5,0,3
331590,07-FEB-12,06-FEB-12,Marcus,,en,184.144.58.230,czielinski@sympatico.ca,14871442,000000123085001,2,3,"Assume more responsibility and ownership for the service you provide. Cust Service rep- I was talking to initially a few times declined any support  because I am using router which according to him was not purchased from Bell (I don't remember how I got it). The fact that every month I pay for the service from Bell was not a sufficient reason to support me. He also wanted to decline because the equipment was not installed by Bell technician (this meant plugging in the router and modem, I did it without any difficulty and problem was not related to my router). He also wanted to interrupt conversation without any resolution saying that he will call back in the evening. I got enforcement of other Bell services not Customer support for the service I am paying for",2
331591,07-FEB-12,06-FEB-12,Ahmednur,,fr,184.148.233.167,pierre.nicole1@sympatico.ca,14876718,000000123088602,5,5,"cela faisait plus une semaine que nous attendions le block d,alimentation ,mais apres plusieurs appels , finallement un thecnicien tres gentil est venu ce matin régler le probleme en changeant le modem  ",5
331592,07-FEB-12,06-FEB-12,Suresh,,en,74.198.9.241,t.may@sympatico.ca,14878296,000000123084788,5,5,I was pleased so nothing more was needed,3
331593,07-FEB-12,06-FEB-12,Zouhair,,fr,76.67.143.136,jean-luc.reid@sympatico.ca,14873726,000000123094993,5,5,rien,5
331594,07-FEB-12,03-FEB-12,Rolando,,en,70.52.181.175,kchumik@sympatico.ca,14845726,000000123029863,5,4,service was fine,4
331595,07-FEB-12,02-FEB-12,Philip,,en,76.66.127.233,n.b.wolfe@sympatico.ca,14835016,000000123016361,4,4,Not have the problem in the first place,4
331596,07-FEB-12,06-FEB-12,Mohamed,,fr,70.49.53.98,campeaum@sympatico.ca,14870830,000000123085711,4,4,rien,5
331597,07-FEB-12,04-FEB-12,Brahim,,fr,70.26.178.109,pierreloiselle@sympatico.ca,14859428,000000123060435,5,5,son intervention s'est bien déroulée,5
331598,07-FEB-12,06-FEB-12,Melissa,,fr,184.144.220.165,pgravelcpg@sympatico.ca,14876688,000000123095935,5,5,"Maintenir la tarification convenue afin que nous n'ayons pas à toujours recommencer la même démarche année après année. Dans mon cas, il s'agit de ma dernière tentative.",4
331599,07-FEB-12,03-FEB-12,Med Amine,,fr,74.15.118.133,pigeon.paul@sympatico.ca,14848940,000000123041489,4,2,,4
331600,07-FEB-12,02-FEB-12,Ashley,,en,76.66.127.233,n.b.wolfe@sympatico.ca,14835018,000000123018365,5,4,credit for the entire period of outage,3
331601,07-FEB-12,06-FEB-12,Alexander,,en,67.68.18.191,nicole.macmillan006@sympatico.ca,14876248,000000123096469,4,4,"The service with Alexander was very good but I was calling to report that the modem that was supposed to be sent to me on Jan 16 was still not received. I was informed by Alexander that it had never shipped because there was a problem with the shipping address.  My question is why would Bell not have called me back to verify the shipping address?  Now my modem is not functioning, I can't connect wireless and I am waiting for the modem!!!!  If the shipping address problem had been solved 2 weeks ago I would not be in this predicament.",3
331602,07-FEB-12,06-FEB-12,Dashrathan,,en,70.50.33.62,f.snowy@sympatico.ca,14872310,000000123081548,5,5,"I can't think of any particular thing. With respect to question 4, the response would be: if Bell can guarantee that the next experience is of this superior assistance.",5
331603,07-FEB-12,06-FEB-12,Jeff,,en,74.14.65.65,steelers01@sympatico.ca,14878102,000000123088434,4,3,do not advertise products that are not available fibre optics are not yet available to my neighbourhood,3
331604,07-FEB-12,06-FEB-12,Dinesh,,en,70.27.21.245,bobargusfans@bell.net,14870586,000000123086196,5,5,Really nothing,5
331605,07-FEB-12,06-FEB-12,Nourmene,,fr,76.67.179.113,goulet.bruneau@sympatico.ca,14872940,000000123084061,5,5,Communiquer avec le technicien qui c'est présenté chez moi.,3
331606,07-FEB-12,05-FEB-12,Nizar,,fr,65.94.220.45,allardmichel@sympatico.ca,14862264,000000123077694,4,5,"Simplement prendre le temps de m'informer que le logiciel utiliser pour prendre le contrôle de mon ordi, était sans risque. On saute rapidement le document autorisant l'utilisation de cet outil. Je trouve cela un irrespectueux.",5
331607,05-FEB-12,04-FEB-12,Ali,,fr,69.70.17.243,normand.laniel@bell.net,14859042,000000123061713,4,4,,3
331608,05-FEB-12,03-FEB-12,Kevin,,en,70.55.178.247,gerdah@bell.net,14843620,000000123035256,5,5,nothing,5
331609,05-FEB-12,03-FEB-12,Moncef,,fr,70.51.11.123,hamidsoumazane@sympatico.ca,14844036,000000123042831,3,2,on doit appeler bell chaque foi que je recoit la facture et ca se regle pas et je commence a avoir mon plien ....,2
330060,07-FEB-12,04-FEB-12,David,,en,64.228.40.167,cj.jenkins@sympatico.ca,14854082,000000123057845,3,2,"I was advised that until the Service Tech closed the work order a resolution to my internet service issue could not be addressed & to call back tomorrow. I was told for the inconvenience of the situation (awaiting half a day for a technician - only to be told service is not possible) that (Agent: Dave) issued a credit for 1 mos internet charge of $32.95 & gave me a confirmation# 123057845. I rec'd via email for a credit of $3.00 under your transaction# 16225467?? I guess I have to call back again to get a proper credit??
 
I did call the next day, but before seeing these emails, to get a resolution to my internet service but the outcome was that after 26yrs of loyality to Bell they do not want my business any longer.

Issue: Called up Feb 1st, was told high speed was available in my area, arranged for installation, technician came Feb 3rd & advised it wasn't possible, called in & advised only service was Dial up at $32.95. Requested a better rate since it was old technology & the competition CAN install high speed for me but I would like to stay with Bell. I was advised that dial up rates are NON Negotiable and there are no Promotions.  I'm not looking for promotions just a better monthly rate if I have to stay w/Dial up until Bell can offer me High Speed.  There is always room for flexiblity in business IF you want to keep a customer. 

Business Reminder:  It should always be easier to keep a customer because it is nearly impossible to get a customer back once they leave!

If sincerely interested in keeping my business I can be reached at 905-814-8329.",1
330061,07-FEB-12,06-FEB-12,Khaoula,,fr,184.144.230.92,c_sauve@bell.net,14870802,000000123090893,4,,"non,j'ai inscrit pas certain a la question 2 car ce matin le service ne fonctionnait toujours pas et hier intermitent mais plus souvent ne fonctionnait pas j'arrive de travailler et cela fonctionne a voir durant la soirée...",3
330062,07-FEB-12,05-FEB-12,Claudia,,en,70.50.62.203,carol.mailloux063@sympatico.ca,14863116,000000123068682,5,5,"I could have been more patient but the timing of the experience of not hving internet due to power chord malfunction made me irritable and, unfortunely, I took it out of the technician who was very accommodating.  I offer my apology.",5
330063,07-FEB-12,29-JAN-12,Mohd,,en,64.231.94.108,dburgman@sympatico.ca,14782156,000000122909480,4,2,The Rep installed Bell Software onto my PC but my original problem couldn't be adressed. Mt internet connection os spotty and the BEll Software was installed to detect problems with the connection but it failed to run Internet Check-up and slove anything. It would be nice to have a way to continue the problem solving  process. Now I have Bell Software that isn't functioning and no solution to my original problem.,2
330064,07-FEB-12,04-FEB-12,Flahi,,fr,70.26.222.112,jacquespoulin@bell.net,14856370,000000123052005,4,4,La  Tech. qui est venu a branche le telephone sur le modem de videotron qui ne m'appartien pas. je ne peux pas me servir du telephone. Ai besoin de conseils pour achat d'un modem . surtout la compatibilite.EM:jacquespoulin@bell.net,5
330065,07-FEB-12,03-FEB-12,Aymen,,fr,76.68.137.68,chaliver@bell.net,14841145,000000123026072,4,5,,5
330066,07-FEB-12,06-FEB-12,Kevin,,en,174.88.1.205,rosie.david@sympatico.ca,14877412,000000123088528,1,1,"answer my question

still waiting for a supervisor to call me back

i will be investigating other internet suppliers because it is obvious bell doesn't care",1
330067,07-FEB-12,04-FEB-12,Jose,,en,74.14.47.204,aguangul@sympatico.ca,14852658,000000123057861,4,4,,4
330068,07-FEB-12,05-FEB-12,Anusha,,en,174.93.53.242,brjlmarch@sympatico.ca,14862934,000000123074056,1,1,"your bell tech's were unable to or unwilling to listen to the customer (me)
one told me it was my new computer and that HP was sending improper updates to my system and the other tech was no better.",3
330069,07-FEB-12,01-FEB-12,Ajay,,en,70.54.0.168,jpclark@sympatico.ca,14818240,000000122979657,4,5,,3
330070,07-FEB-12,05-FEB-12,Zulfiquar,,en,174.89.19.212,metal5192@bell.net,14866784,000000123079535,1,3,better updates to customer and checking with service before calling customer . I was waiting for a modem and service calls me to help hook it up when I don't even have it. I had to constantly call Bell to find out status and Bell did not keep me informed of situation.,2
330071,07-FEB-12,05-FEB-12,Suresh,,en,174.93.53.242,brjlmarch@sympatico.ca,14862936,000000123071118,1,1,,3
330072,07-FEB-12,05-FEB-12,Elsy,,en,174.93.53.242,brjlmarch@sympatico.ca,14862938,000000123072852,2,1,,2
330073,07-FEB-12,03-FEB-12,Salma,,fr,184.144.229.13,diane.boiss@sympatico.ca,14842322,000000123042277,3,3,"le tarif internet performance est de 44.95$ régulier, pourquoi est-ce inscrit 49.95 $ sur mon compte moins un crédit de 5$ ; c'est de la fausse représentation",3
330074,07-FEB-12,06-FEB-12,Seifeddine,,en,67.68.214.230,chamouncdt@sympatico.ca,14871022,000000123088754,1,1,First of all the customer service rep was talking to me sarcastically and I felt that he was treating me like an idiot ,2
330075,07-FEB-12,04-FEB-12,Dhanasekar,,en,70.29.120.104,g.martin2@sympatico.ca,14855460,000000123063117,4,3,,3
330076,07-FEB-12,06-FEB-12,Joseff,,en,174.89.198.217,mollydolly@bell.net,14875994,000000123084597,3,2,every time i go with yous and always my bills get increased when promised that it would not,3
330077,07-FEB-12,06-FEB-12,Oscar Ernesto,,en,184.145.91.132,joan.sloan@sympatico.ca,14874008,000000123095873,4,4,"At times his language was not easy to understand.  But he was very patient, polite and eager to help!",4
330078,07-FEB-12,06-FEB-12,Ronald,,en,76.71.95.252,bdrewitt@sympatico.ca,14870350,000000123091651,5,5,"Could be clearer in the telephone directory as  to the number that should be initially called.  However when I got the right person all was well. Thank you.


",4
330079,07-FEB-12,04-FEB-12,Alfredo,,en,70.27.97.62,marion.kuti@bell.net,14858166,000000123064898,4,5,The installer left too fast without ensuring the email system was working.,4
330080,07-FEB-12,03-FEB-12,Dilip,,en,50.101.33.105,kimberley.rodgers@sympatico.ca,14845904,000000123042362,4,4,Two days later the same problem occured therefore I had to contact Bell again,4
330081,07-FEB-12,25-JAN-12,Benjamin,,en,76.69.130.43,james.smith6@sympatico.ca,14734752,000000122822970,4,4,not sure,5
330082,07-FEB-12,05-FEB-12,Raouf,,fr,70.50.155.185,pcmj@sympatico.ca,14867458,000000123073685,5,5,,5
330083,07-FEB-12,05-FEB-12,Raouf,,fr,70.50.155.185,pcmj@sympatico.ca,14867460,000000123073452,5,5,,5
330084,07-FEB-12,06-FEB-12,Kevan,,en,65.92.13.164,mgaskin@sympatico.ca,14875718,000000123097978,5,5,,3
330085,07-FEB-12,06-FEB-12,Jose,,en,65.92.13.164,mgaskin@sympatico.ca,14875720,000000123091944,5,5,,3
330086,07-FEB-12,02-FEB-12,Wynbert,,en,65.92.13.164,mgaskin@sympatico.ca,14834378,000000123016204,2,3,i thought my issue had been resolved however a week later and i still have made 2 more services calls to have my issue addressed. finally today feb 6th problem from feb 2nd fixed,3
330087,07-FEB-12,04-FEB-12,Martina,,en,70.48.208.55,imccausland@sympatico.ca,14856220,000000123063334,4,4,,4
330549,04-FEB-12,03-FEB-12,Alberto,,en,67.70.56.200,linda.mcguire029@sympatico.ca,14846420,000000123025709,5,5,"My last two calls to Bell dealing with your reps from two foreign countries was not as difficult because I was able to understand both gentlemen that spoke english to me.  That probably has been one of Canadian's biggest annoyances dealing with Bell. As much as I would like to see these jobs filled in Canada I realise everything is about ""money"" and bottom line and that's why those jobs are not here.",4
330550,04-FEB-12,02-FEB-12,Edwin,,en,184.146.106.83,mvidinovski@bell.net,14834990,000000123008361,4,4,,4
330551,04-FEB-12,03-FEB-12,Shyam,,en,184.147.132.198,jamestwhite@sympatico.ca,14844680,000000123038125,5,5,improve in perfection? impossible,5
330552,04-FEB-12,03-FEB-12,Padala,,en,76.67.8.213,legault.lemoine@bell.net,14846290,000000123043965,2,1,"The supervisor Alex, emp 88398 was supposed to address my issue and call me back at 10am this morning with it resolved or an action plan -he didn't.  Also, we was supposed to credit my account for the issue.  I am likely to cancel all my Bell services now considering the experience in the last 48 hours.
Reference #s were
9877390
#987766",1
330553,04-FEB-12,03-FEB-12,Allan,,en,70.27.193.139,norman.herbert@sympatico.ca,14848334,000000123046620,5,5,"The problem was resolved realy great and
the person on the phone was very patient
with me(I am slow to type on keyboard) 
she understood and took thr time to fix
the problem, you don't need to improve
and do better,thank you so much,Cheers! ",5
330554,04-FEB-12,03-FEB-12,Pierre,,fr,70.53.219.70,michelturcottemt@bell.net,14847712,000000123042367,5,5,,4
330555,04-FEB-12,03-FEB-12,Pierre,,fr,70.53.219.70,michelturcottemt@bell.net,14847714,000000123042411,5,5,,5
330556,04-FEB-12,03-FEB-12,Ahmednur,,en,184.147.230.220,jjlopez1@sympatico.ca,14845112,000000123036996,5,5,"I knew what I wanted, asked for it, and was provided with the answer promptly. ",5
330557,04-FEB-12,03-FEB-12,Mahmoud,,fr,70.30.173.62,gillesguerin@sympatico.ca,14843714,000000123047235,5,5,,5
330558,04-FEB-12,03-FEB-12,Tathiana,,en,65.94.207.14,colin.doyle@sympatico.ca,14841544,000000123039856,4,4,,4
330559,04-FEB-12,03-FEB-12,Suresh,,en,70.51.152.12,barbmore@sympatico.ca,14840222,000000123040574,5,4,The person who responded was very helpful and patient so i don't think he could have done anything more.,5
330560,04-FEB-12,03-FEB-12,Rahim,,en,76.64.134.74,ksu1088@bell.net,14846052,000000123034085,4,4,,4
330561,04-FEB-12,30-JAN-12,Philip,,en,184.147.208.161,hjklm1hughes@sympatico.ca,14792350,000000122930381,1,1,"Keep customer service in Canada.  Have your departments know what they are doing.  The shipping area can not figure out how to read addresses and ship to the right place.  I am very close to leaving Bell for Rogers,  Their customer service isn't wonderful but it sure seems to be getting better than Bell.",1
330562,04-FEB-12,03-FEB-12,Radhika,,en,70.29.130.212,melanie.edwards@sympatico.ca,14847512,000000123033004,5,5,,5
330563,04-FEB-12,03-FEB-12,Rebeca,,en,69.158.115.47,b.maltby@sympatico.ca,14840150,000000123041253,4,4,A little less tie on the telephone would have been better.,4
330564,04-FEB-12,03-FEB-12,Mario,,fr,76.71.182.34,gcloutier002@sympatico.ca,14843542,000000123048157,3,4,"Attendre moins longtemps avant d'avoir
un technicien.
Aussi changer la musique lorsqu'on est
en attente.
musique fatiguante pour l'oreille",4
330565,04-FEB-12,03-FEB-12,David,,en,76.66.162.216,murracn@sympatico.ca,14848090,000000123031870,5,5,Let the Bell rep. operate my computer to fix the problem.,5
330566,04-FEB-12,03-FEB-12,Mohamed,,fr,76.69.182.108,albanbazin@bell.net,14839568,000000123047991,5,5,,5
330567,04-FEB-12,03-FEB-12,Obe,,en,184.146.172.134,fraser.a@sympatico.ca,14843320,000000123047194,5,5,"The reason for my call was to verify an offer that had bee made to me by someone calling my house from Bell.  The phone connection was poor and the person talking to me was very difficult to understand.  The whole thing sounded fishy to me, hence the call to the local office.  I turns out that the call was legitimate so I proceeded with the offer. 
Suggestion.... if you are going to cold call a customer you had better improve the quality of the call connection and train your staff to sound more professional...",4
330568,04-FEB-12,03-FEB-12,Erin,,en,74.15.2.250,colleen_scott@sympatico.ca,14841552,000000123037079,4,4,"A Bell rep telephoned me about our internet service. She quoted all kinds of numbers about our current service and after I hung up, I went to get my bill and checked her figures. They were not correct. I then phoned back and got it straightened out but I was on the phone for 47 minutes and that is a lot of time!!!",4
330569,04-FEB-12,28-JAN-12,Rohit,,en,70.48.254.250,wmgavin@sympatico.ca,14780066,000000122894450,5,5,,5
330570,04-FEB-12,03-FEB-12,Munyaradzi,,en,174.91.113.162,terry59@bell.net,14851294,000000123029403,5,5,"It is difficult to hear and understand your representatives, this time and previous times.  Thank you.",5
330571,04-FEB-12,02-FEB-12,Madiha,,en,64.228.211.189,treml@sympatico.ca,14838270,000000123019882,5,4,,5
330572,04-FEB-12,01-FEB-12,Philip,,en,184.145.106.104,george.d@sympatico.ca,14816174,000000122991181,3,4,customer service could have provided instructions to where I could obtain a replacement modem ac adapter faster.  I would have gone to a Bell Store to pick one up but was not given that option.,3
330573,04-FEB-12,03-FEB-12,Thierry,,fr,76.67.213.215,denis.patricia@sympatico.ca,14842204,000000123036687,3,4,Au lieux d'attendre que je vous menace de quitter pour avoir un meilleur prix vous auriez pu être plus pro client et m'offrir un meilleur tarif au lieux de profiter de moi.,
330574,04-FEB-12,03-FEB-12,Rudys,,en,76.69.230.55,m.bradshaw@sympatico.ca,14846858,000000123027861,4,4,,4
330575,04-FEB-12,03-FEB-12,Edgar,,en,69.159.85.202,quacoman@sympatico.ca,14849144,000000123034060,2,1,"When you agree to a price for service in November and in February it still hasn't happened and every prior month that I've called wondering why my bill is not reflecting the changes and I'm told, it will show up on my next statement; and the other day the representative couldn't explain why I was still paying the wrong amount. I've always been with Bell, but I'm rethinking that idea.",2
330576,04-FEB-12,03-FEB-12,Sahali,,fr,65.93.155.40,louise6455@sympatico.ca,14846652,000000123048261,5,5,,5
330577,04-FEB-12,03-FEB-12,Meriem,,en,69.156.58.204,gpilon001@sympatico.ca,14843830,000000123031168,5,5,,5
330578,04-FEB-12,22-JAN-12,Pascal,,en,65.92.28.48,lloydwadden@sympatico.ca,14701740,000000122744479,5,5,,5
330579,04-FEB-12,03-FEB-12,Khan,,en,69.158.163.146,ray.williams47@sympatico.ca,14849290,000000123048565,4,5,,5
330580,04-FEB-12,02-FEB-12,Rym,,fr,70.51.199.234,siray@sympatico.ca,14837258,000000123008735,5,3,,4
330581,05-FEB-12,04-FEB-12,Gavin,,en,184.145.63.9,jsavel@sympatico.ca,14856982,000000123061685,4,4,,3
330582,05-FEB-12,04-FEB-12,Jose,,en,70.53.85.12,boskung@sympatico.ca,14853568,000000123051315,4,5,,4
330583,05-FEB-12,04-FEB-12,Juan,,en,70.52.165.52,martin.tanya@sympatico.ca,14858234,000000123064672,5,5,,5
329597,02-FEB-12,01-FEB-12,Farah,,en,70.30.1.95,david.broadway@sympatico.ca,14814472,000000122985367,5,5,,4
329598,02-FEB-12,29-JAN-12,Michael,,en,70.27.7.30,derekchapman@sympatico.ca,14782270,000000122906676,5,5,"Nothing, it was excellent.",5
329599,02-FEB-12,01-FEB-12,Rebecca,,en,70.24.182.42,vic-marjorie@sympatico.ca,14825118,000000122978581,5,5,nothing,5
329600,02-FEB-12,31-JAN-12,Reina,,en,64.228.68.94,sandrapitre@sympatico.ca,14809138,000000122970856,2,1,The solution from your people was to have me get a bell router (but I would have to pay the $19.00 + to pay the shipping...what a crock...I already have paid monthly fees to you or years for internet service...I am seriously considering changing to Cogeco...they will send me modem and router and even install...I cannot continue to have an unsecured wirless network..it has become additonaly expensive..,1
329601,02-FEB-12,01-FEB-12,Jose,,en,70.53.230.52,mtimur@sympatico.ca,14821118,000000122984215,4,3,By fixing the requiring issues with modems. I waisted in total 2 hours for the last 1 month because the modem lost all the settings with no reasons. Not excited about it. Thanks.,2
329602,02-FEB-12,31-JAN-12,Xenia,,en,174.94.22.71,best.mckibbin@sympatico.ca,14799826,000000122963008,4,5,,5
329603,02-FEB-12,01-FEB-12,Hajer,,fr,174.93.162.188,samedwin@bell.net,14823326,000000122983509,5,5,"Il y a encore une autre chose qui n'a pas été résolue.  Un superviseur est sensé me téléphoner mais j'attends encore.  Je suis  à la maison demain vendredi et j'espère que quelqu'un va me téléphoner tel que promis.  Merci.

Christiane Ouimet 514-697-6563",5
329604,02-FEB-12,01-FEB-12,Zaccheus,,en,70.30.23.165,markgoulet@sympatico.ca,14820228,000000122991749,1,1,"Confirmation number 9866449.
Tech did not show up",1
329605,02-FEB-12,01-FEB-12,Med nejib,,fr,174.91.18.70,berthiaumeserge@sympatico.ca,14812816,000000122984856,4,,,4
329606,02-FEB-12,01-FEB-12,Kris,,en,174.91.134.155,ralph.hubel037@sympatico.ca,14822382,000000122985127,5,4,,5
329607,02-FEB-12,20-JAN-12,Chantal,,en,70.54.143.226,d_kirk@sympatico.ca,14676632,000000122705305,5,5,,5
329608,02-FEB-12,02-FEB-12,Eric,,en,76.70.70.39,barbhill@sympatico.ca,14812642,000000122998995,2,1,Make sure that the internet is faster,1
329609,02-FEB-12,01-FEB-12,Ronald,,en,174.94.81.117,efrias@sympatico.ca,14815296,000000122986161,4,4,,4
329610,02-FEB-12,01-FEB-12,Alex,,en,76.70.70.39,barbhill@sympatico.ca,14812644,000000122989677,2,2,"I spoke with three different technicians and after about an hour on the line I had to leave for an appointment. I said that I would be back at 9:00 p.m. but didn't hear back.When I tried the internet at 9;00 p.m. it seemed better but now tonight at 9:00 p.m. I cannot get on the internet at all.  Could it be my modem?  I am really getting upset with the speed and then no internet.  I may have to contact another carrier.",2
329611,02-FEB-12,31-JAN-12,Susy,,en,70.49.96.254,honga@sympatico.ca,14803490,000000122970721,5,4,,5
329612,02-FEB-12,31-JAN-12,Adam,,en,76.64.2.48,loretta.john@sympatico.ca,14805734,000000122951141,5,5,Not sure at this time. My needs were met in a very professional manner. The representative seems very knowlegable with the service that was rendered.,5
329613,02-FEB-12,31-JAN-12,Mauricio,,en,184.147.123.68,lieve.huwels@bell.net,14805556,000000122967722,1,1,the customer service rep was very rude. this is the first time I have this experience with Bell.  I was so frustrated with him that I hung up.,
329614,02-FEB-12,01-FEB-12,Prem,,en,50.101.221.175,webbkb@sympatico.ca,14810820,000000122972760,5,5,The man I spoke with was wonderful and walked me through it so we could resolve the problem.,4
329615,02-FEB-12,01-FEB-12,Jan,,en,70.31.78.253,dmcalear@sympatico.ca,14814954,000000122987457,4,4,Telling me about specials instead of me having to ask.,4
329616,02-FEB-12,01-FEB-12,Thorat,,en,174.91.10.99,tindale1@sympatico.ca,14824786,000000122973805,5,5,,5
329617,02-FEB-12,01-FEB-12,Guylaine,,fr,67.68.254.15,v.vasquez@sympatico.ca,14825032,000000122988674,3,2,"Chaque fois que je parle avec un agent pour avoir un nouveu contrat, je dois rapeller parce que l'entente n'apparait pas dans la facture.  ",4
329618,02-FEB-12,30-JAN-12,Linda,,en,74.15.29.250,audart@sympatico.ca,14789306,000000122918422,3,3,You offer special for new customers to bell. But about the ones you hve. Do we not con*t?,3
329619,02-FEB-12,01-FEB-12,Samia,,fr,70.26.145.204,clairec.tournesol@bell.net,14813908,000000122978202,5,5,,5
329620,02-FEB-12,28-JAN-12,Neila,,fr,67.70.131.83,bertrand.ouimet@sympatico.ca,14771586,000000122896274,5,5,Non je ne vois pas comment. Tout était parfait.,5
329621,02-FEB-12,04-JAN-12,Mudilyar,,en,67.70.202.34,r_damours@bell.net,14485052,000000122335897,5,5,"This person knowlegable and knew what she was doing. Took a bit of time, but all issues were resolved.",4
329622,03-FEB-12,01-FEB-12,Carole,,fr,70.53.168.233,johanne_morissette@sympatico.ca,14818030,000000122988619,3,3,Ne pas avoir eu a la vivre,2
329623,03-FEB-12,30-JAN-12,Jamie,,en,70.51.98.72,rfmartin@bell.net,14796318,000000122933696,3,3,provide a more user friendly program,3
329624,03-FEB-12,02-FEB-12,Rahali,,fr,174.91.233.64,parent@sympatico.ca,14835424,000000123012145,3,4,Votre service est très bien...ses un peu comme de la nonchalance des gars au service à la clientèles...un ''ti'' peu plus de fierté au trsavail et pour l'employeur serait un atout... ,4
329625,03-FEB-12,31-JAN-12,Irene,,en,68.171.231.80,kennydm@bell.net,14805022,000000122950176,5,5,Nothing. - it was perfect.,5
329626,03-FEB-12,02-FEB-12,Viency,,en,69.196.170.16,mitomedia@sympatico.ca,14834640,000000123006321,1,1,"Considering that I was disconnected when I was transferred to the Internet Department, I would like to give you the benefit of the doubt that you could have resolved my issue (it's simple - we're moving). But since I had already spent 1.5 hours on the phone getting my other Bell services dealt with, I have to call back today to find out.",3
329627,03-FEB-12,02-FEB-12,Ivan,,en,99.239.84.216,herberts.westernboots@sympatico.ca,14830938,000000123006097,4,4,On first call was on hold too long.  Also once I got through I was to be transferred to another department and then was cut off. Had to start over with long wait.  ,4
329628,01-FEB-12,31-JAN-12,Anis,,fr,65.92.167.182,bonnepeche@sympatico.ca,14800074,000000122949417,5,5,,4
329629,01-FEB-12,31-JAN-12,Mohammed,,en,174.92.13.165,lfmoodie@bell.net,14805524,000000122949199,5,5,Old e-mail address should have been taken off when Bell was installed.,5
329630,01-FEB-12,31-JAN-12,Mario,,en,76.65.27.254,andrew.hayos@sympatico.ca,14799186,000000122964697,4,4,,4
329631,01-FEB-12,31-JAN-12,Sarra,,fr,70.53.191.158,yvilleneuve000@sympatico.ca,14811110,000000122950526,3,3,,2
329632,01-FEB-12,31-JAN-12,Haythem,,fr,70.53.191.158,yvilleneuve000@sympatico.ca,14811112,000000122954645,1,1,,1
329633,01-FEB-12,31-JAN-12,Manindra Velpula,,en,76.70.75.27,larry.broughton@sympatico.ca,14805394,000000122969835,4,5,The technician needed to be better aware of how the system operates.  He seemed to be searching just like I was.,4
328018,03-FEB-12,02-FEB-12,Priyanka,,en,184.147.44.39,dbatsand@sympatico.ca,14828770,000000123012519,1,1,Problems reoccurred shortly after talking to bell representative. Service person did not show up in the time slot promised nor did they call. The internet still goes down often. I don't think I should be charged anything for the month of January because of so much down time and inconvenience.  ,1
328019,03-FEB-12,02-FEB-12,Srinivasan,,en,70.27.26.67,vpoulsen@sympatico.ca,14838582,000000123020562,5,5,"know that you have a wonderful, capable employee.I am 100% happy satisfied customer.He was very kind and pleasant, very professional, knowledgeable and did his job quickly.You should give him a raise.I think his name was Rini. I am very impressed with the service I have received from Bell. thank you. val P",5
328020,03-FEB-12,02-FEB-12,Revathi,,en,184.144.35.79,testa_4@sympatico.ca,14838008,000000123014986,1,2,The technical Officer needs to learn not to talk down to clients.,1
328021,03-FEB-12,02-FEB-12,Anne,,en,174.92.136.148,jeanpeddle@sympatico.ca,14831656,000000123015382,5,5,You can give Annie a raise.  She was awesome. Thanks,5
328022,03-FEB-12,27-JAN-12,Amine,,fr,67.68.228.172,teambb@sympatico.ca,14769138,000000122871249,5,5,,4
328023,03-FEB-12,31-JAN-12,Eya,,en,70.49.73.134,pdilauro@sympatico.ca,14807870,000000122961696,4,1,"I still lose my internet connection 3 or 4 times a day. Must reboot each time.
3 technicians could not resolve problem.",1
328024,03-FEB-12,02-FEB-12,Alex,,en,184.148.182.9,mandbdahl@sympatico.ca,14833752,000000123010405,4,5,Nothing else was required.,5
328025,03-FEB-12,07-JAN-12,Minh-Trang,,fr,174.89.217.67,emmanuelle.vanier@sympatico.ca,14521028,000000122406772,3,3,"j'ai demandé a plusieure reprise que ma facture soit envoyée par la poste et chauqe mois je recoit une facutre par couriel, comme je ne prend mes couriels que de facon limité, le fait de recevoir les facture par couriel seulement représente un risque de retard de paiement. Chaque fois on me confirme que le changement sera fait et quelque mois plus tart on retourne a la facture par couriel. Je comprend que bell soit soucieux de l'environnement, mais j'ai parfois l'impression que les demandes des clients ne sont pas tres importantes pour une si grosse compagnie.",1
328026,03-FEB-12,02-FEB-12,Yassine,,en,65.94.71.60,magid2@sympatico.ca,14833686,000000123007159,5,5,,5
328027,03-FEB-12,02-FEB-12,Med Aymen,,en,65.94.71.60,magid2@sympatico.ca,14833688,000000123007125,5,5,,5
328028,03-FEB-12,02-FEB-12,Walter,,en,67.70.152.179,david.bauldry@sympatico.ca,14828706,000000123011333,5,5,Improvement not required,5
328029,03-FEB-12,30-JAN-12,Gavin,,en,64.228.140.166,wallyniedzielski@sympatico.ca,14798038,000000122935431,5,5,I have no complaints,5
328030,03-FEB-12,02-FEB-12,Francis,,en,67.70.152.179,david.bauldry@sympatico.ca,14828708,000000123011882,5,5,Improvement not required,5
328031,03-FEB-12,02-FEB-12,Celina,,en,67.70.152.179,david.bauldry@sympatico.ca,14828710,000000123012195,5,5,Improvement not required,5
328032,03-FEB-12,29-JAN-12,Luis,,en,64.229.136.85,a.azzoli@sympatico.ca,14780482,000000122917109,5,5,,5
328033,03-FEB-12,02-FEB-12,Aymen,,fr,174.93.199.243,jean_pierre.bilodeau@sympatico.ca,14831626,000000123010765,5,5,,5
328034,03-FEB-12,02-FEB-12,Mohsen,,fr,76.69.98.66,madotasse@bell.net,14833676,000000123023459,5,4,rien,5
328035,03-FEB-12,31-JAN-12,Noureddine,,fr,70.52.104.110,buteaup@sympatico.ca,14800286,000000122969816,5,5,,5
328036,03-FEB-12,02-FEB-12,Gloria,,en,174.94.126.28,tirza.petersen@bell.net,14838136,000000123022977,5,5,there was nothing more that you could have done... Just keep it up! ,5
328037,03-FEB-12,02-FEB-12,Bry,,en,76.70.157.236,dmcam@sympatico.ca,14829082,000000123011114,5,5,"Leave BCE. I believe they had done the ""Wall Street scam"" years before Wall Street thought of it. 
BCED AES Paperboard Nortel etc.  Now Yellow Media. 
Anyway your people were great, including Phil the same day (re Turbo Stick). 
",4
328038,03-FEB-12,02-FEB-12,Alejandro,,en,74.14.105.187,roy.scott@sympatico.ca,14836638,000000123021852,4,4,,5
328039,03-FEB-12,02-FEB-12,Dixitulu,,en,76.65.16.56,kathy313@sympatico.ca,14832498,000000123022037,4,4,,4
328040,03-FEB-12,02-FEB-12,Prince,,fr,69.159.186.31,hocine@sympatico.ca,14831000,000000123017382,4,4,,4
328041,03-FEB-12,02-FEB-12,Bernard,,en,207.164.79.88,anthony_schatzky@sympatico.ca,14826716,000000123020906,2,1,"The issue was NOT with the tier one rep. That person was very helpful. The issue was with the service rep who told me she would call me back after testing my line. That call never came. To be fair, she may have tried but not have had the right number because she assumed there was a telephone attached to the line used for the Internet.  There isn't. I only use a mobile phone.  The rep should always ask where a customer can be contacted. ",3
328042,03-FEB-12,03-FEB-12,Sylvain,,en,76.68.47.81,richard.hollett@sympatico.ca,14836274,000000123024129,5,5,,4
328043,03-FEB-12,02-FEB-12,Mohd,,en,207.164.79.88,anthony_schatzky@sympatico.ca,14826718,000000123023268,5,4,This was a follow - up call.. I don't think I should have to explain my situation in detail again. The notes from my previous call should suffice. ,4
328044,03-FEB-12,01-FEB-12,Lukasz,,en,74.15.53.179,maryannlee@sympatico.ca,14820330,000000122990282,5,5,It was all great. I even got a callback.,5
328045,03-FEB-12,02-FEB-12,Mehdi,,fr,184.144.228.153,charles0269@sympatico.ca,14827992,000000123023727,1,1,ecouter le probleme que j ai,
328046,03-FEB-12,31-JAN-12,Umesh,,en,65.92.233.54,mypixie@sympatico.ca,14807235,000000122964973,5,5,I replied to survey. Everything o.k via technician.  Next time I came online had messagae call had been discontinued and everything was back as usual. I can't continue with this service and need to know what steps I can take,
328047,03-FEB-12,02-FEB-12,Christine,,en,76.64.45.92,ronjoy@bell.net,14836572,000000123012087,5,5,,5
328048,03-FEB-12,02-FEB-12,Jordan,,en,76.65.27.74,linda.hogarth@sympatico.ca,14833174,000000123023056,5,2,"Very much appreciated Jordan's courtesy, professionalism and knowledge -- a pleasure to deal with.
My problem, as it turns out, was un-
resolveable, which in no way impacted on Jordan's ability or service, which was above reproach.",5
328049,03-FEB-12,29-JAN-12,Joseph,,en,70.54.47.142,SylnJeff@sympatico.ca,14780474,000000122904838,4,5,,4
328050,03-FEB-12,02-FEB-12,Mustapha,,en,65.93.167.109,mcpat43@sympatico.ca,14834262,000000123018364,3,4,"Would really appreciate someone I can understand clearly, real french or english speaking... Thank you...
Don't care to talk to a machine...",3
328051,03-FEB-12,02-FEB-12,Melissa,,fr,69.159.186.31,hocine@sympatico.ca,14830998,000000123019255,4,4,Service relativement lent + pas d'envoi d'email de confirmation du contenu de l'appel.,4
328052,03-FEB-12,02-FEB-12,Mindy,,en,184.147.201.110,w__harrison_76@sympatico.ca,14838606,000000123021547,5,3,"I find it hard to believe that my e-mail password that you gave me on Jan. 13, 2012 was no good on Feb. 2, 2012.  With this problem Rogers may become a real possibility in my future.",2
328053,03-FEB-12,02-FEB-12,Brenda,,en,184.147.23.185,albuquerque@sympatico.ca,14826358,000000123023946,5,5,nothing,5
328559,01-FEB-12,31-JAN-12,Edwin,,en,50.101.68.239,bilyjean@sympatico.ca,14799962,000000122956132,4,5,,5
328560,01-FEB-12,31-JAN-12,Mohamed,,fr,76.67.168.140,dianeleodumont@sympatico.ca,14801614,000000122966471,5,5,Rien de plus.  J'ai eu un service rapide et courtois.,5
328561,01-FEB-12,31-JAN-12,Lee,,en,174.92.32.196,shighgate@bell.net,14809480,000000122962407,5,5,,5
328562,01-FEB-12,31-JAN-12,Olfa,,fr,174.93.207.5,p.t.k@sympatico.ca,14807638,000000122948455,4,4,x,4
328563,01-FEB-12,31-JAN-12,Helmi,,fr,70.31.209.105,robin.crevier01@bell.net,14808718,000000122968976,5,5,"tout etait correct, le conseiller etait tres bon et il n'y a eu aucun delait d'attente pour parler a Helmi.",5
328564,01-FEB-12,31-JAN-12,Alexandra,,en,76.64.8.53,lynchski@sympatico.ca,14805918,000000122969964,5,5,should not have had to call in the first place!,4
328565,01-FEB-12,31-JAN-12,Jude,,en,74.14.26.45,mowen4@sympatico.ca,14807076,000000122971344,5,5,,5
328566,02-FEB-12,31-JAN-12,Lucas,,en,207.164.79.29,thushi_7@sympatico.ca,14810270,000000122955775,5,5,IT'S ALREADY IMPROVED,5
328567,02-FEB-12,01-FEB-12,Karina,,en,76.69.20.149,joanne.patrick@sympatico.ca,14817962,000000122983597,5,5,"It would be hard to improve on 'perfection'. I would say that she was one of the top 1% of agents, that I have dealt with over the years, who new her stuff and understood our problem and was able to help us through it and resolve it. She was patient with us and when we got nervous on how much time we thought this was taking, she quieted our fears and we were able to accomplish it in good time.",5
328568,02-FEB-12,01-FEB-12,Chantal,,en,70.52.140.32,thehunters@sympatico.ca,14824698,000000122977005,4,4,if other representatives had explained things to me in previous phone calls then I wouldn't have had to call again.  This was the 3rd call about the same thing! Chantal was wonderful. It is Bell that I have major issues with! Your web site is completely not user friendly at all!,3
328569,02-FEB-12,01-FEB-12,Alex,,en,70.24.105.235,usedbm@bell.net,14825012,000000122984499,4,4,,4
328570,02-FEB-12,01-FEB-12,Eric,,en,74.12.233.28,marion.villeneuve@sympatico.ca,14820178,000000122982820,4,2,Not change my internet service,1
328571,02-FEB-12,01-FEB-12,Nejib,,fr,67.70.78.27,gaeman@sympatico.ca,14815998,000000122977243,5,5,,4
328572,02-FEB-12,01-FEB-12,Carmen,,en,174.92.35.227,michael.lovelock@sympatico.ca,14820648,000000122974477,5,5,Not to have had the problem in the first place.,4
328573,02-FEB-12,01-FEB-12,Leslee,,en,68.69.129.34,m_stevenson3@sympatico.ca,14819844,000000122994417,4,4,"not much, the young lady explained that there were some technical issues and did not have access to some information, but it has all worked out so far. ",4
328574,02-FEB-12,02-FEB-12,Maurice,,en,70.49.75.132,andy.salhany@sympatico.ca,14812158,000000122998685,5,5,,5
328575,02-FEB-12,01-FEB-12,Selene,,en,69.157.19.62,dale.kaechler@sympatico.ca,14814254,000000122973494,5,5,,4
328576,02-FEB-12,01-FEB-12,Lucas,,en,69.156.152.210,jean85@sympatico.ca,14817602,000000122977269,5,5,I have no idea,5
328577,02-FEB-12,01-FEB-12,James,,en,184.145.84.207,rvdlinde@sympatico.ca,14823126,000000122986864,4,4,I would appreciate an email confirmation of the changes that were made.,4
328578,02-FEB-12,01-FEB-12,Gloria,,en,184.144.51.241,kobress@sympatico.ca,14818858,000000122981929,5,5,Nothing worked out great resolved issue,5
328579,02-FEB-12,01-FEB-12,Samy,,fr,76.67.148.84,lynedoyon@bell.net,14819756,000000122987564,5,5,,5
328580,02-FEB-12,01-FEB-12,Tom,,en,174.92.53.135,gm33chipmunk@sympatico.ca,14816402,000000122987946,4,4,,5
328581,02-FEB-12,01-FEB-12,Leslie,,en,70.50.97.172,lsexporting@sympatico.ca,14819654,000000122981061,4,5,Leslie was great.  I have called Bell a number of times and Leslie was the most pleasant and courteous.  She was as well very fast in completing the task at hand.,4
328582,02-FEB-12,01-FEB-12,Afef,,fr,76.64.115.207,jlortie_53@sympatico.ca,14817886,000000122977349,1,2,"Votre approche client semble considérer celui-ci comme un imbécile, ignorant et irresponsable. Quelqu'un chez Bell n'a pas compris qu'un ordinateur n'est pas une voiture et que le patient ne peut être anashtésier avant de l'iopérer. La procédure utlisée dans ma situation relève d'un irrespect et d'une approche intrusive inexcusable. Je vous suggère fortement de vous inspirer de vos concurrents qui obtiennent une meilleure note pour le service à la clientèle que Bell (Protégez-vous 2011). 

En bref, pour répondre à la question: adopter une approche qui informe . accompagne et soutien le client dans ses difficultés tehcnologiques. Il y a peu d'imbécile.
Merci de me permettre d'émettre mon opinion.

Bonne journée",1
328583,02-FEB-12,01-FEB-12,Srinivasan,,en,184.148.179.110,stuartj48@sympatico.ca,14824236,000000122987728,4,4,,5
328584,02-FEB-12,01-FEB-12,Lisa,,en,207.164.79.127,bdoyle@bell.net,14812708,000000122976510,5,5,,4
328585,02-FEB-12,01-FEB-12,Julio,,en,69.156.57.21,b_braceland@sympatico.ca,14812564,000000122977873,5,5,,5
328586,02-FEB-12,01-FEB-12,Harathi,,en,70.29.12.126,cepistola@sympatico.ca,14813602,000000122978567,5,5,"im in bell for long time ,just don't change your good service you can trust me and others.thank you very much.",5
328587,02-FEB-12,01-FEB-12,Hamdi,,fr,174.92.193.94,my.gaudet@sympatico.ca,14821209,000000122982032,4,5,,5
328588,02-FEB-12,01-FEB-12,Leslie,,en,65.92.21.193,baka_charles@sympatico.ca,14812598,000000122979044,5,4,,5
328589,02-FEB-12,31-JAN-12,Josue,,en,64.229.157.139,brucehenry@sympatico.ca,14800230,000000122950088,4,3,,5
328590,02-FEB-12,01-FEB-12,Karina,,en,64.231.4.89,scout1@sympatico.ca,14823508,000000122973534,5,5,none,5
328591,02-FEB-12,01-FEB-12,Mahender,,en,64.231.4.89,scout1@sympatico.ca,14823510,000000122976477,5,5,none,5
328592,02-FEB-12,01-FEB-12,Padmanaban,,en,64.231.151.103,deanie.beaudoin@sympatico.ca,14814602,000000122977182,5,5,"Nothing, this was a good experience with a very nice man named Paddy. He knew how to help me, was thoughtful and interesting to talk to. ",4
328593,02-FEB-12,01-FEB-12,Priyanka,,en,174.88.91.56,kksills@sympatico.ca,14818812,000000122997294,4,1,My experience with Priya was great my experience with Bell is terrible - I'm looking for another service.,1
328594,02-FEB-12,01-FEB-12,Ashish Prabhu,,en,70.49.227.173,leafs1967@bell.net,14819164,000000122991848,5,5,,5
328595,02-FEB-12,01-FEB-12,Kyle,,en,65.92.48.100,newelly@sympatico.ca,14821280,000000122985680,4,3,Not increase by internet bill by 14.3% in eleven months. That was the reason for my call. I understand that thing go up but not by that much.,3
328596,02-FEB-12,01-FEB-12,Robert,,en,74.14.1.209,brenda.barrett19@sympatico.ca,14813132,000000122987674,5,5,The only problem that I had was waiting on the phone to get through to your service depatment.  Tried 3 times and waited at least half an hour.  Other than that once I got through the service was good.,5
328597,02-FEB-12,01-FEB-12,Tejaswvi,,en,67.68.39.205,jbolan3150@sympatico.ca,14817502,000000122989968,5,5,NOTHING,5
328598,02-FEB-12,01-FEB-12,Mathieu,,fr,174.91.234.134,jacques.gravel@bell.net,14817322,000000122976793,5,5,Rien de plus,5
329076,02-FEB-12,01-FEB-12,Rahul,,en,70.30.48.132,cyndy_rector@bell.net,14814186,000000122995487,5,5,I was very annoyed that it was going to take 2-3 days to get a power adapter.  That was the only problem.  I just don't understand with ALL the Bell stores around that you can't just go pick one up.  There should be some way to work that out.  But I am very pleased that I did get the part the next day.  That I could live with.  With Cogeco when I had a problem with the product I just went in and got it replaced.  Thought that service was very very good.  If I had not have gotten this item by Feb 3 I was very seriously considering going else where.  ,4
329077,02-FEB-12,01-FEB-12,Nisha,,en,67.70.69.170,sylgor@sympatico.ca,14824362,000000122977413,5,5,Had a bit of trouble understanding the person who helped.,5
329078,02-FEB-12,30-JAN-12,Kevin,,en,69.157.20.144,bwkola@sympatico.ca,14789890,000000122934131,1,1,"The operators would not give me time to  work on th escreen  and hung up on me;",1
329079,02-FEB-12,01-FEB-12,Cherine,,fr,184.145.159.77,macaron2002@sympatico.ca,14819854,000000122982598,4,5,Les personnes à qui je parle sont toujours très courtoises et extrêmement patientes et me donnent le service demandé. Je demeure cependant très perplexe quant au fait que mon interlocuteur est par exemple en Tunisie. Je suis convaincue que nous n'avons pas les mêmes codes de communication ce qui alourdit l'échange de part et d'autre et rend la démarche souvent beaucoup plus longue. Ce ne sont pas les employés maghrébiens que je remets en question mais plutôt la décision de Bell Canada d'acheter ses services à l'étranger.Je préférerais m'adresser à un interlocuteur situé au Québec ou au Canada quelle que soit son origine ethnique.,3
329080,02-FEB-12,31-JAN-12,Salvador,,en,70.53.98.35,blevasseur@bell.net,14800004,000000122953589,5,5,,4
329081,02-FEB-12,31-JAN-12,Heithem,,fr,70.30.172.180,camille.lizotte@sympatico.ca,14800368,000000122965676,2,1,"Exécuter ce qui a été demandé,i.e. bloquer les couriels de Pierrre Busque.",2
329082,02-FEB-12,01-FEB-12,Ana,,en,216.138.225.130,alison.cotter@sympatico.ca,14811966,000000122996597,4,4,,4
329083,02-FEB-12,30-JAN-12,John,,en,74.14.27.186,helishaus@bell.net,14792292,000000122934452,5,5,"I was more than satisfied with the way everything was resolved.It took some time, but the result was exellent and worth the time.
Being a senior for a long time I like to work on my computer.what would have happened if there would not have been the back up to help.Thank you!!! ",5
329084,02-FEB-12,01-FEB-12,Brendan,,en,184.146.118.134,graceclarkson@sympatico.ca,14816466,000000122984372,5,5,Nothing comes to mind,5
329085,02-FEB-12,01-FEB-12,Dilip,,en,64.229.185.222,lauzon7@bell.net,14819122,000000122983828,5,5,Service was great however the technician forgot to check the sound and after leaving I discovered that I had no sound. I called a technician over the phone and I had sound within a very short time. Good Work,5
329086,02-FEB-12,01-FEB-12,Dennis,,fr,184.144.193.49,yolandelaliberte@sympatico.ca,14825604,000000122988751,4,4,"Manque de coordination entre service à la clientète et facturation...depuis le 21 décembre, 3ième appel avant correction de ma facture",4
329087,02-FEB-12,01-FEB-12,Imen,,fr,65.94.181.249,sergemonique@sympatico.ca,14823576,000000122977210,5,4,,4
329088,02-FEB-12,30-JAN-12,Samuel,,en,64.231.44.59,mphachman@sympatico.ca,14795142,000000122933526,1,1,"Call back!
The line went dead 15 seconds into our conversation so I did not get to ask my question.",2
329089,02-FEB-12,01-FEB-12,Abdel basset,,en,69.159.112.59,lily.frank@sympatico.ca,14819346,000000122982664,4,4,,5
329090,02-FEB-12,01-FEB-12,Emmanuelle,,en,70.26.53.121,marjoriemoore@bell.net,14820200,000000122980898,5,5,"Nothing at all.
",5
329091,02-FEB-12,01-FEB-12,Jeff,,en,216.221.75.82,cando@bell.net,14813364,000000122984633,2,1,People did not know about the rual internet service being removed.  I was told I had received a letter telling me about when the letter doesn't go out until Feb 21/12. Told internet would be cut off on Feb 12.  You will have to do some thing about your service.,3
329092,02-FEB-12,09-JAN-12,Patricia,,en,70.53.74.88,pmcilroy@sympatico.ca,14545026,000000122434945,4,3,,4
329093,02-FEB-12,30-JAN-12,Rym,,fr,76.67.157.29,diane.bisaillon@sympatico.ca,14790892,000000122934681,3,3,,3
329094,02-FEB-12,01-FEB-12,Moses,,en,70.30.87.211,wbeacham@sympatico.ca,14825324,000000122995593,5,5,,5
329095,02-FEB-12,01-FEB-12,Koussay,,fr,76.71.195.50,tardifcha@sympatico.ca,14824540,000000122986939,4,4,Ramener chez nous vos services.................,3
329096,02-FEB-12,01-FEB-12,Andrew,,en,70.28.4.13,tomar@sympatico.ca,14824837,000000122979632,3,4,Provide our residence with DSL,3
329097,02-FEB-12,01-FEB-12,Bedre,,en,69.159.12.248,tipio@sympatico.ca,14824790,000000122981928,5,5,happy for what you did,5
329098,02-FEB-12,01-FEB-12,Kamel,,fr,76.69.172.82,ovide.turmel@sympatico.ca,14821628,000000122997471,5,5,"rien de plus, le technicien a très bien fait son travail et a été très patient. Il m'a expliqué le problème et comment la régler daans le futur.",5
329099,02-FEB-12,01-FEB-12,Mel,,en,205.150.95.251,bu1406@sympatico.ca,14813256,000000122973558,4,4,The experience was great but it is too bad that for the last 2-3 billings I have had to phone for adjustments.,4
329100,02-FEB-12,01-FEB-12,Edgar,,en,76.69.126.62,DATTRINO@sympatico.ca,14811304,000000122987826,5,5,"Nothing, really",5
329101,02-FEB-12,27-JAN-12,Dennis,,en,76.67.100.158,bshifris@sympatico.ca,14758044,000000122872576,5,5,,5
329102,02-FEB-12,31-JAN-12,Sondes,,fr,184.144.195.88,jeanpierre.gladu005@sympatico.ca,14804102,000000122948769,4,4,Il me semble que je n'aurais pas dû avoir à refaire ce genre d'appel  puisque l'anti-virus est compris dans mon forfait. Il aurait dû être configuré lors de la dernière mise à jour. J'ai passé encore au moins une heure au téléphone et par ce fait prendre le temps du technicien pour rien.,2
329103,02-FEB-12,31-JAN-12,Dan,,en,174.95.23.243,moshonbestplumber@bell.net,14807060,000000122962095,4,5,,5
329104,02-FEB-12,31-JAN-12,Walid,,fr,74.15.119.91,jo.rochefort@sympatico.ca,14804377,000000122966493,5,5,,5
329105,02-FEB-12,01-FEB-12,Lise,,fr,184.148.10.196,dalemole8@sympatico.ca,14814260,000000122987447,4,4,,5
329106,02-FEB-12,01-FEB-12,Ali,,en,76.64.252.41,danny.doherty@sympatico.ca,14814356,000000122975006,5,5,,5
329107,02-FEB-12,31-JAN-12,Nagesh,,en,64.231.168.176,larryellison99@bell.net,14805396,000000122971801,4,4,all was good,5
329108,01-FEB-12,31-JAN-12,Sonia,,fr,174.91.245.53,m-claire@sympatico.ca,14805944,000000122956105,5,5,,5
329109,01-FEB-12,29-JAN-12,Salvador,,en,70.50.130.2,brian.carey034@sympatico.ca,14781328,000000122906473,3,3,The rep should have known that there was an alternative fix to  sevice through the mail that could take 5 working days. I had to insist that she call somebody in Canada to come and fix my problem.The service tech came the next day and fixed the problem in one minute.,3
329110,02-FEB-12,01-FEB-12,Chantal,,en,69.17.145.90,m.condie@sympatico.ca,14819792,000000122976783,5,5,,4
329111,02-FEB-12,01-FEB-12,Umesh,,en,174.95.113.213,ilyas.halil@sympatico.ca,14817090,000000122994965,5,4,nothing,5
329634,01-FEB-12,31-JAN-12,Houssem,,fr,70.53.191.158,yvilleneuve000@sympatico.ca,14811114,000000122965556,3,1,je paie 70 $ par mois pour internet et mon speed test est de 1mgbt seulement il devrait etre a 7 mgbt ca fait 2 ans que je paie pour un service que je n ai pas je vais probablement cancellé avec bell et aller vers vidéotron car depuis que je suis avec bell je ne vois pas le support que vous m apporté je ne semble pas etre un bon client et de plus vidéotron est beaucoup moins chers. svp faite de si vous voulez gardere vos clients.,1
329635,01-FEB-12,25-JAN-12,Mathieu,,fr,67.68.219.94,tiloup07@sympatico.ca,14741718,000000122811200,4,4,,4
329636,01-FEB-12,31-JAN-12,Amine,,fr,174.92.224.61,rogerhouledistributions@sympatico.ca,14808776,000000122954692,5,5,"Rien, tout a été parfait.Mon problème a été résolu et j'en suis des plus heureux. Bravo Amine!",5
329637,01-FEB-12,09-JAN-12,Nicholas,,fr,76.64.25.43,sodub@sympatico.ca,14546488,000000122430403,1,1,"Votre conseiller, pour que je ne quitte pas votre compagnie, m'a promis des tarifs  pour mon internet et mon bell tv et les seuls tarifs qu'il a baissés sont ceux de mon internet, sans doute parce qu'il était pressé de m'ôter mon ancien contrat avec téléchargement illimité.

Le conseiller Bell, m'avait dit que ça coûterait 51$ (avant taxes) pour la tv et l'internet. J'ai reçu ma facture hier et on me facture 84.70$ (avant taxes) pour ces 2 services.

Je ne comprends pas que sur une facture unique, vous ayez le temps de corriger le service internet et pas le service tv.

Vous ne méritez pas vos clients !!!",1
329638,01-FEB-12,31-JAN-12,Christine,,en,70.52.145.222,hermandeal@sympatico.ca,14803404,000000122955046,5,5,Nothing. Great service. So much better than your competitor.,5
329639,01-FEB-12,31-JAN-12,Antony,,en,74.15.47.18,4wilhelms@sympatico.ca,14798416,000000122970144,3,3,,4
329640,01-FEB-12,31-JAN-12,Yaseen,,en,108.132.60.154,aaronkir@sympatico.ca,14798754,000000122950175,1,1,Hire people who know what they are talking about,
329641,01-FEB-12,31-JAN-12,Mohamed,,fr,209.226.98.63,marie_nicolas@sympatico.ca,14806252,000000122953108,1,1,Il y a plusieurs lacunes dans votre service à la clinetèle. 1-l'exactitudes des informations est jamais le même.2-on est redirigé vers plusieurs départements qui on dirait ne connait pas bien leur produits et donne fausses informations. 3-prix très très cher pour un service pourris !!  4-grosse perte de temps au téléphones 5- ne comprend pas toujorus l'accent des gens avec qui on parle 6- je recherche autre cie si je reçois encore un mauvais service ou si mes prix augment encore merci ,1
329642,01-FEB-12,31-JAN-12,Alvin,,en,76.69.115.57,tdsharpe1@bell.net,14810140,000000122963150,5,5,,4
329643,01-FEB-12,31-JAN-12,Rahul,,en,76.64.93.24,dgleigh@sympatico.ca,14801584,000000122965114,4,5,"The customer service was very good and didn't take long to resolve my problem.  I find that the bell services, ie phone satellite and internet are getting considerably more expensive than some of the options I have so I'm looking at some alternatives",3
329644,01-FEB-12,31-JAN-12,Justin,,fr,70.53.179.241,dianephrem@sympatico.ca,14801616,000000122968265,5,4,"Malgré d'avoir été transféré 4 fois, je suis satisfaite du service reçu.",5
329645,01-FEB-12,31-JAN-12,Ameer,,en,69.158.182.29,ronpotter@sympatico.ca,14808824,000000122950807,5,5,,5
329646,01-FEB-12,31-JAN-12,Yasmin,,en,209.226.103.38,ldufour5@sympatico.ca,14805458,000000122968079,5,5,Don't know if you can fix it ...but we live out in the country with dial up.  Downloading attempts failed.  Do programs have to be so loaded?,5
329647,01-FEB-12,31-JAN-12,Wayne,,en,70.24.161.59,lbamber@bell.net,14805436,000000122960176,1,1,"Don't tell me I'm not a customer and that my account has been cancelled.
Make sure you know which modem I currenlty have.
Provide service without need for ethernet cable -- come on!",1
329648,01-FEB-12,31-JAN-12,Anne,,en,69.159.45.149,ransan@sympatico.ca,14808314,000000122953574,5,5,,5
329649,01-FEB-12,31-JAN-12,Dan,,en,174.89.27.181,jamaral3@sympatico.ca,14803856,000000122970257,1,4,"I was not advised a rep would be sent to my house.  Called to inquire when I recieved a message from Bell what the service call was for. Your Bell rep was extremely rude and ignorant, by far the rudest employee I have encountered with Bell.",3
329650,01-FEB-12,31-JAN-12,Charles,,en,64.231.245.221,winnierade@sympatico.ca,14810926,000000122951959,5,5,,5
329651,01-FEB-12,31-JAN-12,Nicholas,,fr,184.145.153.2,c.couture6@sympatico.ca,14800310,000000122970475,4,4,,4
329652,01-FEB-12,31-JAN-12,Houcine,,fr,70.30.174.131,jnettemercier@sympatico.ca,14804366,000000122956168,2,1,"insatisfaction de la facturation on m'a transféré pour me faire une proposition et plus  personne....  J'utilese  téléphone + cellulaire  + internet 
je songe à aller voir un concurant ....",3
329653,01-FEB-12,31-JAN-12,Raouf,,fr,69.156.216.161,ve2cp@sympatico.ca,14810590,000000122962337,4,4,,4
329654,01-FEB-12,31-JAN-12,Uzair,,en,174.91.118.99,damcqueen@sympatico.ca,14801180,000000122946760,5,5,Nothing ,5
329655,01-FEB-12,01-FEB-12,Asir raja,,en,70.29.88.54,smiff@sympatico.ca,14809614,000000122972946,4,3,"This was the first time calling for service that I actually felt like I was treated properly. Your representative, Raj, was friendly, attentive and very knowledgeable. 
I called about the same problem a few days earlier and the representative was aloof and appeared annoyed with my call. I did not receive one of these questionnaires, nor half the information that Raj provided, for that call so I question whether my query was ever forwarded to your technical people. Unfortunately, I did not get that man's name.
For this query, the only reason that I marked ""somewhat"" for question 2 was that the technical branch was closed for the day when I called and the matter was unable to be totally resolved. ",3
329656,01-FEB-12,31-JAN-12,Mukendi,,en,174.88.25.233,pottermd@bell.net,14808120,000000122953189,4,1,A correct diagnosis of the problem has never been made. Then you send out a tech who while doing what he is tasked of course never solves the problem.,2
329657,01-FEB-12,31-JAN-12,Mohammed,,en,174.94.25.217,knute4@sympatico.ca,14805160,000000122971572,5,4,,5
329658,01-FEB-12,31-JAN-12,Sriram,,en,174.88.103.197,hsvan@sympatico.ca,14803524,000000122964460,5,5,nothing,5
329659,03-FEB-12,02-FEB-12,Aquiles,,en,76.65.203.29,simplicityair@sympatico.ca,14837244,000000123021283,1,1,Actually find someone who knew what they were doing. I was on my cell phone for over two hours and got my wi-fi working but my lines for my office were down for three hours yesterday and now I had to PAY someone to come in and make sure that the settings that I was told to put on my computer were right and they were wrong. I would like a phoen call to see what you might do to help me in regards to this as if you check the phone logs I went through three people and hung up on two. I am never going to call tech support as there is no support and after everythign was said and done I was told that the problem was not even yours! Not impressed at all!!!!!!!!!!!!!!!!!,1
329660,03-FEB-12,02-FEB-12,Mokhles,,fr,174.92.223.60,daniel.grogan@sympatico.ca,14828580,000000123012227,3,3,,4
328054,02-FEB-12,01-FEB-12,Shirley,,fr,67.68.220.100,mario.charlebois@sympatico.ca,14820170,000000122977392,5,5,,5
328055,02-FEB-12,27-JAN-12,Jessica,,en,76.69.12.119,john.harper3@sympatico.ca,14762742,000000122873698,5,5,Jessica was very pleasant and helpful. ,5
328056,03-FEB-12,31-JAN-12,Dilli,,en,174.92.49.80,bkrutko@bell.net,14799984,000000122972433,5,4,,5
328057,03-FEB-12,02-FEB-12,Vaishnavy,,en,70.49.0.109,duckie9700@sympatico.ca,14829322,000000123001118,4,5,,4
328058,03-FEB-12,02-FEB-12,Madhu,,en,184.145.27.8,julipe83@sympatico.ca,14832330,000000123011970,5,,,4
328059,03-FEB-12,02-FEB-12,Adnan,,en,76.68.232.159,ronhep@sympatico.ca,14836568,000000123001517,4,3,,5
328060,03-FEB-12,02-FEB-12,Hency,,en,184.147.184.240,hjmcbride@sympatico.ca,14830974,000000123003233,5,5,It was just a wee bit difficult to understand her accent but she was very patient and was willing to repeat what she had said.,5
328061,03-FEB-12,02-FEB-12,Geni,,en,50.101.222.19,jacksandra@sympatico.ca,14831368,000000123004531,5,4,satisfied,4
328062,03-FEB-12,02-FEB-12,Stephen,,en,65.92.79.76,nufrioben@sympatico.ca,14835272,000000123007988,5,4,,5
328063,03-FEB-12,31-JAN-12,Zied,,en,205.211.54.10,jude06@sympatico.ca,14804706,000000122966692,4,4,"I called to voice concern re: price of internet and how SLOW it is. I was offered high speed, at the same price for one year. We'll see how that goes, but we'll see what we decide to do in one year. Phone, Satellite and Internet at $150 / month is a lot.",3
328064,03-FEB-12,02-FEB-12,Rain,,en,74.58.235.108,ericson@sympatico.ca,14829608,000000123010610,1,5,Why are you out sourcing Bell CANADA jobs to the Phillipines. A guy in Manila doesn't know how to spell Boulevard Ste. Laurent!? Canadians use Bell Canada and you focus more on profits than employing Canadians- you freakin' greedy corporation!,1
328065,03-FEB-12,02-FEB-12,Grace,,en,174.93.9.145,wgordon40@sympatico.ca,14838698,000000123010190,5,5,,4
328066,03-FEB-12,02-FEB-12,Bochra,,fr,70.26.200.183,ateliersdor@sympatico.ca,14826828,000000123001478,5,5,c'était tout à fait adéquat !  merci,5
328067,03-FEB-12,02-FEB-12,Lisa,,en,70.27.56.247,hobbs.london@sympatico.ca,14830996,000000123009457,1,1,She referred me to the wrong department and the total time on the phone between Lisa and the next person was 37 minutes.  Total waste of time and lack of knowledge demonstrated by your staff on the current and future  plans for WiMax,2
328068,03-FEB-12,31-JAN-12,P Senthil,,en,65.92.95.110,goodeve@bell.net,14803036,000000122946528,,1,"There was no service with your tech.   P Senthill @ this time.
I ended my call immediately saying that I will call back later
 I just had a waste of time with bell Chat Trying to tell you that there was no activity with your Tech P Senthil
That I could not submit because you require a click or check to items 
1 to 4 which came up as an error
So to satisfy you I will click 1 to 4
To which P Senthil did not service

I did call back later 
Your Tech. Hugo I.D.XV201 provided me with excellent service 
During my life up to my present age of 74, I have always recommended Bell
& I appreciate your service & follow up",5
328069,03-FEB-12,02-FEB-12,Aymen,,fr,209.226.177.98,normand090@sympatico.ca,14835222,000000123010730,5,4,Rien d'autre,4
328070,03-FEB-12,02-FEB-12,Oussama,,fr,76.64.251.55,eliane.mathieu@sympatico.ca,14829514,000000123018645,5,4,"je suis satisfaite

l'appel fut faite à 17h 54 et non 18h54",5
328071,03-FEB-12,02-FEB-12,Vijay,,en,76.70.104.78,khward@bell.net,14832686,000000123011066,5,5,Nothing,3
328072,03-FEB-12,02-FEB-12,Danny,,en,70.50.190.226,gaward@sympatico.ca,14830232,000000123019871,5,5,,4
328073,03-FEB-12,03-FEB-12,Meriem,,fr,76.65.84.106,mrbelos@bell.net,14834874,000000123024207,1,1,,
328074,03-FEB-12,02-FEB-12,Bryan,,en,70.50.190.226,gaward@sympatico.ca,14830230,000000123000093,2,2,advised would take about 2hrs or so for issue with Oshawa service to be restored. Called 10 hrs later to realize the issue was a password problem. Could have been resolved on first coversation at 8:30 in am,3
328075,03-FEB-12,02-FEB-12,Etienne,,fr,184.146.248.142,doris.boutin1@bell.net,14829164,000000123022708,4,3,Le représentant a été très courtois. Aucun temps d'attente. Il a conclu que mon modem était brisé et que j'allais en recevoir un nouveau plus le remplacer. ,4
328076,03-FEB-12,01-FEB-12,Suresh kumar,,en,74.15.62.224,ge.chivers@sympatico.ca,14816138,000000122976924,4,4,"While I appreciate Bell providing service
 at the most cost effective methods to the company(given the competition for customers )it is sometimes very difficult to understand these service techs. from  India.A technical person explaining how to rectify a problem to a non-technical person with   use of English that is sometimes difficult to understand clearly is very frustrating to the customer.
  ",4
328077,03-FEB-12,02-FEB-12,Partha,,en,70.50.61.28,lfox3@sympatico.ca,14833132,000000123013994,4,4,call center in north america.  take a customer poll and find out even though you dont care ,3
328078,03-FEB-12,02-FEB-12,Pamela,,en,76.67.112.195,esirvio@sympatico.ca,14829632,000000123006734,5,5,,5
328079,03-FEB-12,02-FEB-12,Daniel,,en,70.25.14.208,igor.maja@sympatico.ca,14831148,000000123019239,3,2,,2
328080,03-FEB-12,31-JAN-12,Methil,,en,74.14.202.201,rwilliams1@sympatico.ca,14808964,000000122968974,3,2,"Speed things up!  I was on the phone for 1 hour with Methil (who tried very hard to solve the problem) - finally he transferred me and this next person almost immediately told me the problem was with the box outside. He booked a Bell representative to visit the next eve. On Feb. 1st , the problem was not the box outside, but within the condo itself.  This visit was about 1.5hr before being fixed!  All agents were very polite.
",3
328081,03-FEB-12,02-FEB-12,Jamel,,fr,174.88.84.222,rsarault_9@sympatico.ca,14836678,000000123022111,4,5,"Rien, le service était très bien",5
328082,03-FEB-12,02-FEB-12,Hugo,,en,64.231.63.11,wmfazio@sympatico.ca,14838774,000000123002997,5,5,Nothing,5
328083,03-FEB-12,02-FEB-12,Manel,,en,174.95.203.170,sojp@sympatico.ca,14837382,000000123000126,1,1,"Fix whatever has been bringing my internet down for the last 3 days, including today.  ",2
328084,03-FEB-12,02-FEB-12,Dinesh,,en,65.95.11.111,johnstewart1@sympatico.ca,14832092,000000123007550,5,5,,5
328085,03-FEB-12,02-FEB-12,Aleem,,en,64.231.46.11,ckalis@sympatico.ca,14828158,000000123001043,1,3,"People I could understand on the phone(I know that is not their fault) wait time is awful,people don't have time to sit for hour on the phone,not for the price we pay for Bell Services, that is just terrible service. I am looing at changing everything so I don't have to desl with Bell any longer.",1
328086,03-FEB-12,02-FEB-12,Arthur,,en,70.31.58.115,jacksonsasha@sympatico.ca,14831376,000000123006844,5,5,,5
328087,03-FEB-12,02-FEB-12,Monica,,en,184.146.80.206,mykasauli@sympatico.ca,14834998,000000123022314,,,Modem needs replacing.  It was confirmed.,4
328088,03-FEB-12,02-FEB-12,Sheng,,en,70.26.129.13,gem67@sympatico.ca,14830280,000000123012120,5,5,,5
328089,03-FEB-12,01-FEB-12,Carlos,,en,76.67.118.125,judydolbec@sympatico.ca,14818332,000000122987763,5,5,,5
328599,02-FEB-12,01-FEB-12,Jose,,en,69.156.81.6,dgompf@sympatico.ca,14814782,000000122979237,1,1,"I want John Watson to personally call me to discuss how upset I am with bell 


But I know that will never happen will it

",
328600,02-FEB-12,01-FEB-12,Jdey,,fr,76.67.89.85,jacques.despres@sympatico.ca,14817318,000000122990284,5,5,Rien de plus,5
328601,02-FEB-12,01-FEB-12,Hayett,,fr,67.68.166.65,syam@sympatico.ca,14824354,000000122982744,4,5,"rien de plus,l'écoute a été présente et la technicienne a déterminé le problème et l'a résolu",5
328602,02-FEB-12,01-FEB-12,Harjeeth,,en,70.48.73.204,kearmstrong@bell.net,14818602,000000122978735,5,5,It would have been helpful to have a CD to reinstall the virus protection and not have to call for help.,5
328603,02-FEB-12,01-FEB-12,Rebeca,,en,184.144.28.253,john.dinsmore@sympatico.ca,14818038,000000122997055,5,4,,5
328604,02-FEB-12,01-FEB-12,Prussien,,en,174.88.22.77,brookeknit@bell.net,14813208,000000122990935,1,1,If this representative would have listened and not tried to tell us what we felt was wrong was not the issue. We have had this on going problm for several yrs and the only thing you have done is change the modem multiple times. We have changed the wires . We feel there is an issue with the lines but no one will look at that . ,1
328605,02-FEB-12,01-FEB-12,Dorsaf,,fr,50.100.132.62,clohe@bell.net,14813994,000000122973355,,1,"services de Bell tel que tv ,internet ,telephone c'est tres bon mais les changements tel que arrets temp. ou remise en service la c'est pourrie rien n'est fait comme demander et la frustation commence",3
328606,02-FEB-12,01-FEB-12,Gopinath,,en,70.49.98.73,barbaraevers@bell.net,14812634,000000122995777,5,5,,4
328607,02-FEB-12,01-FEB-12,Thorat,,en,76.69.6.81,gtx70@sympatico.ca,14816558,000000122977018,5,5,,5
328608,02-FEB-12,01-FEB-12,John,,en,70.30.19.120,joanfair@sympatico.ca,14817950,000000122998308,5,5,,5
328609,02-FEB-12,01-FEB-12,Rohith,,en,132.206.115.84,anne-gary.broadhurst@sympatico.ca,14812220,000000122997694,5,5,,5
328610,02-FEB-12,01-FEB-12,Sam,,en,70.54.124.93,budmarys1@sympatico.ca,14813266,000000122995885,5,5,"Nothing,",5
328611,02-FEB-12,01-FEB-12,Gopinath,,en,76.65.26.99,laura.simon@sympatico.ca,14819108,000000122995977,5,5,,5
328612,02-FEB-12,01-FEB-12,Jose,,en,184.144.78.120,djstagg@sympatico.ca,14814902,000000122985617,3,3,,1
328613,02-FEB-12,01-FEB-12,Jamel,,fr,69.157.182.250,groberge5@sympatico.ca,14816516,000000122994769,2,1,"avoir des comptétant car c'est toujours pareil et c'est extremement long
",
328614,02-FEB-12,01-FEB-12,Gloria,,en,184.144.39.59,richard.sandra@sympatico.ca,14822624,000000122981399,5,5,,5
328615,02-FEB-12,31-JAN-12,Welid,,fr,70.55.161.152,apaquette01@sympatico.ca,14799336,000000122953408,3,4,"Ecrire mon nom sans faute, maintenant il faudra que je retéléphone quelle perte de temps",4
328616,02-FEB-12,01-FEB-12,Karen,,en,70.53.112.190,jbmavenue25@sympatico.ca,14817500,000000122977882,4,3,,4
328617,02-FEB-12,31-JAN-12,Chad,,en,174.93.33.58,kathy.attwood@sympatico.ca,14804938,000000122959915,5,5,,5
328618,02-FEB-12,01-FEB-12,Katherine,,en,76.71.99.99,rogsu@sympatico.ca,14822908,000000122998420,5,5,"Nothing..the tech I go was absolutely the very best tech I have EVER spoke to.
Very polite, knowledgeable and patient with me.  ",5
328619,02-FEB-12,31-JAN-12,Yaseen,,en,70.24.172.82,julia003@sympatico.ca,14804744,000000122950221,5,5,"maybe it could have taken less time, but I am to blame for that  I am a no nothing user   so its hard to work with me.  the guy that helped me was so good with me and patient. ",3
328620,02-FEB-12,01-FEB-12,Mel,,en,174.89.102.176,wstefanski@sympatico.ca,14825480,000000122984217,5,5,,5
328621,02-FEB-12,01-FEB-12,Nirupa,,en,69.158.180.83,lizgillies@sympatico.ca,14819498,000000122977237,3,3,,3
328622,02-FEB-12,01-FEB-12,Farhana,,en,184.146.73.229,s.marier@sympatico.ca,14823200,000000122996290,4,5,i was very sattisfiedwith the help i received thank you,5
328623,02-FEB-12,01-FEB-12,Ines,,fr,174.92.200.80,jacquesbrisson@bell.net,14817340,000000122976777,4,4,,4
328624,02-FEB-12,01-FEB-12,Mohamed,,fr,174.92.161.115,mccann.pierre@sympatico.ca,14820438,000000122983643,4,4,,4
328625,02-FEB-12,02-FEB-12,Cathrine,,en,67.68.54.193,nkellydwd@sympatico.ca,14821434,000000122998922,5,5,Can't think of any,5
328626,02-FEB-12,30-JAN-12,Ilyes,,fr,70.49.112.15,jgthibault@sympatico.ca,14792996,000000122919380,5,5,,5
328627,02-FEB-12,31-JAN-12,Anne,,en,50.100.39.51,bev.wilson@sympatico.ca,14799856,000000122949862,5,5,The connection should not have dropped in the first place.,4
328628,02-FEB-12,01-FEB-12,Med Anis,,fr,70.55.178.91,mjsaint-germain@sympatico.ca,14820884,000000122989278,3,2,"Ma demande pour un ennui de spams sur Hotmail ne pouvait être résolu par votre service, m'a expliqué le technicien. Il m'a par contre donné le no. de tél. de Microsoft qui devrait, en principe, m'aider à me débarasser du problème. ",4
328629,02-FEB-12,01-FEB-12,Daniel,,en,74.14.162.188,mcbarnprior@sympatico.ca,14820428,000000122984006,2,4,Stop overcharging for internet use.,1
328630,02-FEB-12,01-FEB-12,Nicholas,,en,206.177.43.74,richard.pellarin@sympatico.ca,14822622,000000122977819,2,2,Having to explain your issue to 3 different people before it is resolved. When people upgrade their service they should not have to call back every time to fix accounting issues. You never get it right the first time.,1
328631,02-FEB-12,01-FEB-12,Rene Jose,,en,67.70.105.39,alistair.gregor@sympatico.ca,14811970,000000122997436,5,5,Not much.  Your rep worked through the problem methodically and finally found exactly what the problem was and corrected it. Thanks.,5
328632,02-FEB-12,01-FEB-12,Djamila,,en,76.66.161.42,ralamacraft@sympatico.ca,14822378,000000122990796,2,1,"I spent an hour on the phone with no resolution of my problem. Finally I was connected to a second individual and still didn't get any resolution to the problem. She is to get back to me between 8:00 AM and 12:00 AM today. I had this problem before Christmas and I was told that my modem needed to be updated. A technician came to my house and changed a wire,;same problem persists. The service call cost me $90 and nothing is resolved. My level of frustration is getting near the braeaking point with Bell in all of the services I pay for and I am at the point where if you do not improve I will be going to Rodgers or Shaw for all of my services - Internet, Satelite Tv, home phone and cell phone. Bell really has to improve on customer relations and services",1
328633,02-FEB-12,01-FEB-12,Saber,,fr,70.29.200.156,mf.julmisse@sympatico.ca,14820592,000000122983887,4,4, J'y suis satisfait,5
328634,02-FEB-12,01-FEB-12,Zulfiquar,,en,74.14.7.56,joandsara@sympatico.ca,14804386,000000122972938,3,3,I am hearing impaired.  I cannot understand the service reps from India due to their accents. My email account was blocked due to hackers and I don't have a mobile phone.  It took 3 days to have my email account unblocked as a result.  Unacceptable.,2
328635,02-FEB-12,01-FEB-12,Roy,,fr,74.198.164.181,sklander@sympatico.ca,14823880,000000122998256,3,1,Trouver une solution a mon problème!,2
329112,02-FEB-12,01-FEB-12,Anne,,en,74.198.9.130,budket@sympatico.ca,14813264,000000122973445,4,4,,5
329113,02-FEB-12,01-FEB-12,Stephan,,en,174.94.29.160,ehowlett@bell.net,14815306,000000122994939,5,5,nothing,5
329114,02-FEB-12,19-JAN-12,Aprajit,,en,65.95.95.19,theliterarymidwife@sympatico.ca,14672884,000000122684619,1,1,"I was on the phone for 45 mins & transferred to 3 departments before it was decided to send a technician...who never showed up.  My next call lasted 1 1/2 hours and was entirely unsatisfactory!  First, I was told that there was no record of a technician having been previously dispatched!  Then I was told that the problem was that we had an old modum, despite my clear explanations and assurances that it was in fact a wiring problem. I had to threaten to change to Rogers before they'd send a technician.  She was simply going to put a modum in the mail to us, until I insisted on speaking to the supervisor who then ""compromised"" and agreed to send a technician out to install the modum.  The technician (Adrian) was absolutely wonderful and stayed as long as it took to get us back on line.  Turned out it WAS an external wiring/line problem, after all!  Ultimately our internet connection was reinstated and we got the new modum put it as well.  But then ANOTHER modum arrived by courier the next day, which I now have to go to the trouble of returning.  Seriously, it's like Bell's left hand has NO idea what it is doing, let alone what the right hand is doing!  This was by far my worst experience with Bell in all the years I have been with them.",3
329115,02-FEB-12,01-FEB-12,Luis,,en,76.69.26.164,mchute@sympatico.ca,14820452,000000122991646,5,4,,5
329116,02-FEB-12,01-FEB-12,Dheeraj,,en,74.15.244.80,dthsfriesen@sympatico.ca,14815152,000000122997956,3,4,"There was a bad phone connection, a lot of static on the line and I could barely hear the person.",3
329117,02-FEB-12,30-JAN-12,Daniel,,fr,70.50.154.85,therese.charbonneau@bell.net,14797660,000000122923472,4,5,,5
329118,02-FEB-12,01-FEB-12,Mahender,,en,70.26.24.82,debbie.webber@bell.net,14814610,000000122984629,5,5,,5
329119,02-FEB-12,01-FEB-12,Achref,,fr,70.30.180.251,rlqc@sympatico.ca,14822756,000000122995439,5,5,,5
329120,02-FEB-12,31-JAN-12,Mohamed Nidhal,,fr,50.100.130.106,caroline_soucy@sympatico.ca,14800470,000000122948943,5,5,Rien de plus le service était parfait.,5
329121,02-FEB-12,01-FEB-12,Sriram,,en,69.159.75.2,inta@bell.net,14817114,000000122988971,5,4,,5
329122,02-FEB-12,01-FEB-12,Amine,,fr,70.24.208.177,michele_leblanc@sympatico.ca,14820708,000000122977840,4,4,Poser davantage de questions.,4
329123,02-FEB-12,01-FEB-12,Linda,,en,67.68.42.160,pandopulos@sympatico.ca,14821692,000000122988850,4,4,i called because I couldn't get into my e-mails. my password was changed only to fimd out that the problem was with bell not my pass word. Customer service should have known that bell had a problem with the server and bell was workoing on it ( internal comunication).,5
329124,02-FEB-12,01-FEB-12,Kevin,,en,174.93.71.141,ngon@sympatico.ca,14821304,000000122981158,4,4,,3
329125,02-FEB-12,01-FEB-12,Mohamed Radhouene,,fr,65.94.161.127,esthel.gauthier@sympatico.ca,14815510,000000122987767,5,5,"je prend a peut prè`s 40 minute par jour
pour écouté ma messe direct a l'Oratoire st-Joseph
5G sa me coutera pas plus 
RÉPONSE V.V.P. Merci esthel.gauthier@sympatico.ca",5
329126,02-FEB-12,01-FEB-12,Mindy,,en,69.156.48.155,diane.maclean@sympatico.ca,14814826,000000122982992,4,4,,4
329127,02-FEB-12,01-FEB-12,Richard,,fr,184.144.172.123,g.j.jalbert@sympatico.ca,14815968,000000122987875,4,4,,5
329128,02-FEB-12,01-FEB-12,Timothy,,en,50.101.65.184,len-squiggy@sympatico.ca,14819236,000000122982483,5,5,,4
329129,02-FEB-12,01-FEB-12,Julio,,en,184.144.51.186,lindawright@bell.net,14819410,000000122982094,4,4,,5
329130,02-FEB-12,01-FEB-12,John,,en,65.95.125.56,roblins@sympatico.ca,14822856,000000122987528,4,4,,4
329131,02-FEB-12,01-FEB-12,Marie,,fr,69.157.134.221,ydamo@sympatico.ca,14825568,000000122990098,4,5,,5
329132,02-FEB-12,01-FEB-12,Arun,,en,174.91.123.89,lyn-anne@bell.net,14819746,000000122983712,5,5,My internet problem was solved with great satisfaction-however I NOT SAY THE SAME WITH PROBLEMS I HAVE WITH MT PHONE-IT HAS BEEN IMPOSSABLE,5
329133,02-FEB-12,01-FEB-12,Harjeeth,,en,207.164.79.87,nel@sympatico.ca,14821268,000000122974976,5,5,You could have notified people of an upcoming service outage as this was a planned upgrade.,4
329134,02-FEB-12,01-FEB-12,Ahmed,,fr,74.15.206.183,ilham.cherqui@sympatico.ca,14817080,000000122990405,5,4,Revoir la tarrification pour les clients fidèles plus de 15 ans !,3
329135,02-FEB-12,01-FEB-12,Abhishek,,en,184.145.101.172,k_c_anderson@sympatico.ca,14818414,000000122998467,5,3,"Abhishek (918376)did a great job!

He determined that my problem rests with Microsoft Outlook and as a result I will have to contact them",5
329136,02-FEB-12,01-FEB-12,Med Mehrez,,fr,184.145.148.91,plhuot@sympatico.ca,14822118,000000122987093,4,4,,5
329137,02-FEB-12,01-FEB-12,Nidhal,,fr,174.93.209.110,lgilbert3@sympatico.ca,14819300,000000122983274,5,5,rien,5
329138,02-FEB-12,01-FEB-12,Mike,,fr,174.95.245.252,mhvilleneuve@sympatico.ca,14820628,000000122978989,4,4,"Tout simplement nous avertir lorsque des promotions sont en vigueur, donc on pourrait profiter de ces nouveaux prix, sans que nous soyons obliger de faire appel à d'autres compagnies, et de comparer, ensuite vous tél. pour que vous nous donner un meilleur prix, etc.",5
329139,02-FEB-12,01-FEB-12,Will,,en,70.49.187.252,nick.g@sympatico.ca,14821330,000000122984264,5,4,,3
329140,02-FEB-12,01-FEB-12,Pradeep,,en,70.49.187.252,nick.g@sympatico.ca,14821332,000000122986795,4,5,,4
329141,02-FEB-12,01-FEB-12,Jamel,,fr,76.67.158.35,helenebeauregard@sympatico.ca,14816816,000000122998241,4,5,,5
329142,02-FEB-12,31-JAN-12,Luis,,en,70.48.42.149,jlittle@bell.net,14804314,000000122954302,1,1,No one seem to understand the issue amd kept moving the call from one person to the next...,1
329143,02-FEB-12,31-JAN-12,Poonam,,en,70.48.42.149,jlittle@bell.net,14804316,000000122962383,3,2,Waiting to see results...so far NO call from Bell,2
329144,02-FEB-12,31-JAN-12,Mark,,en,76.69.13.233,cymac@sympatico.ca,14801066,000000122961779,5,5,nothing,5
329145,02-FEB-12,01-FEB-12,Ksouri,,fr,67.68.249.105,normand.chatigny@sympatico.ca,14821488,000000122978892,5,5,,5
329146,01-FEB-12,24-JAN-12,Amine,,fr,76.68.201.202,rctremblay1@sympatico.ca,14725484,000000122798132,5,5,,5
329147,01-FEB-12,31-JAN-12,Melvin,,en,70.53.227.236,jonij2@sympatico.ca,14804546,000000122951817,3,3,He just confirmed that there was interruption of service in my area the day before my call. Not much more!,
329148,01-FEB-12,31-JAN-12,Edgardo,,fr,174.95.98.119,freddy@bell.net,14802622,000000122955938,5,5,,5
329149,01-FEB-12,31-JAN-12,Abdel basset,,en,174.95.225.82,y.yuen@sympatico.ca,14811020,000000122949935,5,5,Everything Very good . Thank you ,5
329150,01-FEB-12,31-JAN-12,Steve,,en,174.89.241.120,rossbarber@sympatico.ca,14808860,000000122951706,5,5,,5
329661,03-FEB-12,02-FEB-12,Mindy,,en,70.49.145.128,gailelaine@sympatico.ca,14830172,000000123022070,5,5,"Nil - for once, I could understand the person that I was dealing with.",4
329662,03-FEB-12,02-FEB-12,Moncef,,fr,70.52.20.54,vbeer@sympatico.ca,14838425,000000123006403,4,3,"On me charge $ 4.95 de location de modem depuis belle lurette ...et maintenant on me dit payez $ 49 une fois pour toute et plus de location - 10 and de location m ont cooute $ 712 -
et vous voulez encore $ 49 .... cf est pas normal",3
329663,03-FEB-12,02-FEB-12,Nelson,,en,50.100.186.220,beverleymcghee@sympatico.ca,14827234,000000123014319,5,5,,5
329664,03-FEB-12,31-JAN-12,Eya,,fr,142.243.254.223,mikefiorilli@sympatico.ca,14806820,000000122948361,1,,Deliver what you promise. The power pack was diagnosed as the possible issue. It was to delivered in 24hrs. We are 4 days later at supposedly it was forgotten to be ordered as I checked yesterday. Stll have not recieved today and probably nothing until Monday. We will have been without internet for almost a week and possibly more... unacceptable.. I am loyal Bell customer with all my services bundled to your company (Tel/cell/Sat/int)... not a pleased customer at the moment. ,
329665,03-FEB-12,02-FEB-12,Alexandra,,en,174.89.109.157,Buggsy@bell.net,14825838,000000123011573,5,5,,4
329666,03-FEB-12,02-FEB-12,Robbie,,en,184.151.63.177,knotts@sympatico.ca,14832772,000000123014890,1,2,Get it right not just the first time but maybe the second time but when you have to call 3 times for the same thing .I think that is unexceptable.,1
329667,03-FEB-12,02-FEB-12,Carlos,,en,74.198.9.214,glen.espinola082@sympatico.ca,14830512,000000123021232,1,1,"I was looking for someone in billing, but they were closed which is fine i'll call back.  Then I asked about a cell phone, because I was thinking about switching from Fido to Bell, I was not offered any kind of a deal.  I fell like Bell dosn't want my business!  I'm thinking I should just shop around for a new Internet provider too.  Bell should reward there loyal customers with competitive prices,  because bell would have all my business!!!",1
329668,03-FEB-12,02-FEB-12,Alisia,,en,174.94.28.3,lmaciver@sympatico.ca,14833312,000000123003709,3,3," I had been warned that it take some courage and fortitutde to deal with Bell, and my very first one Bell billing was over twice the amount I was told it would be. Alisia assured me a credit would be appied next month, and I am awaiting my next billing to see if in fact the credit I am due is actually there. I certainly hope so. ",3
329669,03-FEB-12,02-FEB-12,Alexandra,,en,206.130.174.61,oldhag@bell.net,14835312,000000123022285,5,4,"They were both very professional and helped me to get the internet working.  However, I have the same problem now, the internet light was red when I left for work, so will have to call back in tonight.",4
329670,03-FEB-12,02-FEB-12,Mindy,,en,70.54.61.194,r.hately@sympatico.ca,14835968,000000123022881,5,4,nothing,4
329671,03-FEB-12,02-FEB-12,Jordan,,en,174.91.13.175,peterc27@sympatico.ca,14835718,000000123001229,3,4,,4
329672,03-FEB-12,02-FEB-12,Vijay,,en,174.95.216.165,ronmag11@sympatico.ca,14836578,000000122999366,2,2,,3
329673,03-FEB-12,01-FEB-12,Nes,,en,65.92.100.64,kathy.lucier@sympatico.ca,14818536,000000122982400,3,3,Lower your prices,2
329674,03-FEB-12,02-FEB-12,Zeineb,,fr,184.145.208.122,paulrencsik@sympatico.ca,14835598,000000123011989,5,5,,5
329675,03-FEB-12,02-FEB-12,Darwin,,en,74.12.121.144,t9940@bell.net,14837852,000000123003881,4,4,Stetem still does not work right ie outlook will not open attachnments   and Google chrome will not print  ?????otherwise all as ueual ,3
329676,03-FEB-12,02-FEB-12,Grace,,en,76.68.15.80,slaker@sympatico.ca,14837306,000000123015621,2,1,"My address had the P.O. Box # deleted and I was not receiving my bills, durings this time Bell changed my services without my knowledge or approval charging me additional fees.  I was spoken to rudely by Credit Services Reps, I was hung up on and not called back, I had to call back and therefore after 25 years with Bell Canada I am seeking another rep for all three of my services I will happily call you and advise when I have found an alternate carrier.",1
329677,03-FEB-12,02-FEB-12,Welid,,fr,65.92.212.59,st-jean.michel@sympatico.ca,14837526,000000123007808,5,5,,5
329678,03-FEB-12,02-FEB-12,Edward,,en,70.24.17.215,hazel.thomas@sympatico.ca,14830836,000000123017304,5,5,"I feel there was nothing that could have improved the service.
Technically was very pofessional and very courteous.  Problem resolved very saisfactory.   gets a 10 + out of 10",5
329679,03-FEB-12,29-JAN-12,Sweta,,en,74.12.60.232,sproberts35@sympatico.ca,14787470,000000122906576,5,5,,5
329680,03-FEB-12,03-FEB-12,,,en,74.12.185.161,,,,5,5,"technician id: B51833 was efficient & friendly & fixed the problem quickly .
This guy deserves a raise !!",5
329681,03-FEB-12,02-FEB-12,Tathiana,,en,174.93.68.113,jacquelinelee@sympatico.ca,14831390,000000123008976,5,5,"Nothing, service was exceptional!!",5
329682,03-FEB-12,27-JAN-12,Jacob,,en,205.210.222.150,rob_b777@sympatico.ca,14767598,000000122864840,5,5,,5
329683,03-FEB-12,01-FEB-12,Karingula,,en,50.101.66.138,dianlee@sympatico.ca,14814844,000000122983934,5,5,,5
329684,03-FEB-12,02-FEB-12,Madhu,,en,65.94.123.220,kayjun@sympatico.ca,14832516,000000123019993,5,5,"Not at thing, I was satisfied with the technicians help.",4
329685,03-FEB-12,02-FEB-12,Jose,,en,70.48.205.39,janicecurrah@sympatico.ca,14831490,000000123017331,5,5,,4
329686,03-FEB-12,02-FEB-12,Joshua,,en,70.49.181.103,brianhtran@sympatico.ca,14827506,000000123005413,5,5,,5
329687,03-FEB-12,02-FEB-12,Ammar,,fr,174.91.206.215,jean_desmarquis@sympatico.ca,14831624,000000123022626,4,4,,3
329688,03-FEB-12,01-FEB-12,Houcine,,fr,64.229.134.37,r_hamelin@sympatico.ca,14822310,000000122982251,4,4,,5
329689,03-FEB-12,02-FEB-12,Wilson,,fr,173.206.163.199,frankcammuso@sympatico.ca,14830002,000000123021466,4,4,,4
329690,03-FEB-12,02-FEB-12,Keith,,fr,174.92.167.132,duval.j@bell.net,14829352,000000123023512,3,2,"???pas être capable de résoudre immédiatement, remis dans les jrs suivants.Peut-être pas la faute du tech.
mais bien du réseau !!!",4
329691,03-FEB-12,02-FEB-12,Med amir,,fr,184.144.241.169,jcrgiard@sympatico.ca,14831588,000000123012347,5,5,,5
329692,03-FEB-12,02-FEB-12,Ayesha,,en,70.52.230.221,l.pace@sympatico.ca,14832858,000000123003139,5,5,,5
329693,01-FEB-12,22-JAN-12,Katelyn,,en,70.26.38.96,sd.grandy@sympatico.ca,14704284,000000122750141,5,5,Transfering me to your loyalty department sooner.,5
329694,01-FEB-12,31-JAN-12,Mariem,,en,50.100.131.220,lortiegl@bell.net,14805750,000000122949191,1,1,"try to be more helpfull and stop interupting everytime someone speaks.  I would recommend Bell but just not this particular person and I'm sure you know who that is....she is not helpfull at all, she is more intersted in cutting you off and TELLING not suggesting. Yes I do know how to type...this comment made me very angry....If she does not like her work then she should look for someting where she has ALL the say.  Sorry,,,,she just made me want to slap the perfect little person she thinks she is....",5
328090,02-FEB-12,01-FEB-12,Dan,,en,174.94.44.211,rwells6@bell.net,14823137,000000122997568,5,5,Absolutley nothing - Dan was a pleasure to have resolve my e-mail issue and he took great care not to destroy my exsisting files. Thank you  Bob,5
328091,02-FEB-12,01-FEB-12,Alvaro,,en,68.171.231.80,stewarty@sympatico.ca,14824215,000000122997105,5,5,,5
328092,02-FEB-12,01-FEB-12,Ksouri,,fr,174.92.185.159,rlaflamme9@sympatico.ca,14822750,000000122989052,5,,Je n'ai pas pu finir ma requête pour faire fonctionner mon portable.,
328093,02-FEB-12,01-FEB-12,Denis,,en,65.93.176.115,carl51@bell.net,14813402,000000122976635,4,4,,5
328094,02-FEB-12,01-FEB-12,Flahi,,fr,67.71.181.156,fmpdg@bell.net,14815776,000000122975838,3,4,"Je n'ai pas beaucoup apprécié l'attitude de votre représentant (Flahi).  

Il semblait impatient et il a passé certains commentaires que je n'ai pas beaucoup appréciés.  Exemple:  il m'a demandé depuis combien de temps j'avais  mon ordinateur.  Je lui ai répondu que ça faisait ± 5 ans.  Il m'a dit que ça commençait à être vieux pour un ordinateur.  Ensuite, il m'a demandé si j'avais un antivirus sur mon ordinateur.  Je lui ai répondu que j'avais Norton Internet Sécurité.  Encore là, selon ses commentaires, c'est un logiciel très lourd et qui ralentit le système. 

Il ne m'a pas donné l'impression qu'il était vraiment à sa place au service à la clientèle même s'il a réussi à régler mon problème",2
328095,02-FEB-12,01-FEB-12,Mokhtar,,fr,69.159.138.245,jean.fitzback@sympatico.ca,14817590,000000122994809,4,1,"Faire les choses simplement, on se croirait au département des complications lorsqu'il y a un problème...  J,ai passé deux heures et demi et parlé à tout près de 5 agents pour réinitialiser mon mot de passe !",2
328096,02-FEB-12,01-FEB-12,Dawood,,en,184.147.211.137,antonytuljak@sympatico.ca,14812320,000000122995780,2,1,I do not believe how an account can be changed without informing the customer.I been on premium internet service for a long while and believed that it offered me 80 gb a month.Ialso purchase 120 gb of extra usage for an extra $15.00.Then I receive a bill this month with an extra $60.00 charge for usage so I call and I am told that my premium package has been changed to 25 gb without informing me.I believe that is not right to do to a customer hopefully a real person reads this and not a computer and receive no answer .Sorry for not being happy about this but in this day and age it would be nice to be informed and not just set aside and billed,2
328097,02-FEB-12,01-FEB-12,Himanshu,,en,174.94.107.12,daniel.alketa016@sympatico.ca,14814302,000000122990536,3,3,To do not wait long the customers over the phone ,4
328098,02-FEB-12,01-FEB-12,William,,en,72.38.145.90,dtaj@sympatico.ca,14815148,000000122982352,5,5,It was difficult to understand the first person I was talking to but other then that it was fine. Thank you.,5
328099,02-FEB-12,01-FEB-12,Sylvain,,en,184.148.153.152,ufton@sympatico.ca,14824986,000000122984567,5,5,Nothing --- Sylvain made the experience a pleasure --- you are lucky to have him as an employee.,5
328100,02-FEB-12,01-FEB-12,Nejib,,fr,65.94.70.226,suzy.rancourt@sympatico.ca,14824342,000000122974387,3,3,,3
328101,02-FEB-12,01-FEB-12,Hayett,,fr,70.55.65.203,p.aroy@sympatico.ca,14821636,000000122977824,5,4,,4
328102,02-FEB-12,30-JAN-12,Lise,,en,70.27.13.77,ptad@sympatico.ca,14796050,000000122934488,5,5,My request to speak to the Loyalty Dept had to start off-shore and then be re-directed to Canada - I should have had an option to speak directly to the Loyalty Dept in CANADA...wasting valuable customer time,4
328103,02-FEB-12,01-FEB-12,Rahul,,en,70.27.6.28,margaret.eisnor@sympatico.ca,14820082,000000122992174,4,5,,4
328104,02-FEB-12,25-DEC-11,Niyaz,,en,65.95.129.196,helen.coates@sympatico.ca,14357962,000000122121323,4,4,,5
328105,02-FEB-12,31-JAN-12,Kota,,en,209.221.90.250,ablayne@sympatico.ca,14798784,000000122963543,5,5,,5
328106,02-FEB-12,01-FEB-12,Elyes,,fr,174.92.227.232,emile.lussier@bell.net,14815400,000000122979282,3,1,Je vous en parlerais quand j'aurais eu la réponse de la plainte que j'ai formuler à votre directeur du service internet...à suivre.,
328107,02-FEB-12,01-FEB-12,Patrick,,fr,184.148.248.7,mariefrance.merette@sympatico.ca,14820140,000000122977557,4,4,Proposer les promotions au lieu d'attendre que le client coure après.,4
328108,02-FEB-12,01-FEB-12,Mehdi,,en,70.26.110.102,majordad@sympatico.ca,14819932,000000122989949,5,5,Nothing,5
328109,02-FEB-12,01-FEB-12,Oscar,,en,70.30.18.111,darlington@bell.net,14814426,000000122977333,3,3,"Provide a channel lineup that people can  read.  The one you have is printed so small one needs a magnifing glass to read it.  Terrible customer service..!!!

What I have had to do is print up my own using Excel with DECENT sized charccters........6138310432",2
328110,02-FEB-12,01-FEB-12,Ever,,en,174.92.51.107,techpro.hendriks@sympatico.ca,14824602,000000122983187,1,1,"I down loaded your security program and my computor stopped working.  The resolution was that I pay a technitien to fix my computor, $150, not a good solution for me",2
328111,02-FEB-12,01-FEB-12,Mohamed,,fr,69.157.172.56,denis210856@sympatico.ca,14814678,000000122990043,5,5,rien pour l'instent,5
328112,02-FEB-12,01-FEB-12,Ahmed,,fr,174.91.252.193,drolet.lamarre@sympatico.ca,14815106,000000122978931,4,5,Je ne pense pas,4
328113,02-FEB-12,01-FEB-12,Ayesha,,en,70.55.50.179,kittblue@sympatico.ca,14818802,000000122987734,5,5,,5
328114,02-FEB-12,01-FEB-12,Mahesh,,en,70.29.95.215,jj_downtown@sympatico.ca,14817842,000000122982389,5,5,,5
328115,02-FEB-12,01-FEB-12,Suresh,,en,174.89.54.96,mholm@sympatico.ca,14820624,000000122975296,4,5,"i had a little problem with the technicans accent,but we got things resolved.",5
328116,02-FEB-12,01-FEB-12,Rym,,fr,74.12.230.52,legille@bell.net,14819210,000000122995341,5,5,J'avais mis un crochet pour que mon mot de passe soit changer après 72 jours. Je suggère fortement que l'usager soit l'usager soit invité à modifier son mot de passe une semaine avant la fin du 72 jours et non après les faits. Heureusement que la conseillière était gentille et calme parce que j'étais très frustrée de la situation.,5
328117,02-FEB-12,31-JAN-12,Salvador,,en,174.91.6.88,greale@sympatico.ca,14803090,000000122962921,5,5,,5
328118,02-FEB-12,01-FEB-12,Grace,,en,174.93.236.137,johnston.r@bell.net,14818116,000000122977000,5,5,,5
328119,02-FEB-12,01-FEB-12,Med Mehrez,,fr,74.12.231.195,cybelle1@sympatico.ca,14814184,000000122989824,5,4,,5
328120,02-FEB-12,01-FEB-12,Jose,,en,69.156.94.21,horgunmah@bell.net,14816940,000000122976572,5,1,there is no need to filter my  E-mail you put your nose in my mail and this is not your business. ,1
328121,02-FEB-12,01-FEB-12,Matthew,,en,174.89.31.20,david.derksen@sympatico.ca,14814476,000000122996038,4,4,"waiting time was very very long....however, it was worth waiting for!",5
328636,02-FEB-12,01-FEB-12,Samuel,,en,65.93.161.70,lynn.crete@sympatico.ca,14819764,000000122978445,5,5,Nothing could have been improved upon.  The technician spoke clearly and explained everything very well and did what needed to be done. He also explained to me how to do it on my own the next time.,5
328637,02-FEB-12,01-FEB-12,Oliver,,en,76.69.86.165,aslater@sympatico.ca,14812448,000000122994258,1,2,"the time on this call is also incorrect, so I am not sure which one it was, but again, your records were not very helpful and ended up completely messing up my system because believed your analysis of the problem,  which turned out to be completely wrong.",1
328638,02-FEB-12,01-FEB-12,Juan Carlos,,en,184.148.184.224,rozbraeside@bell.net,14823036,000000122974071,4,4,,5
328639,02-FEB-12,01-FEB-12,Edwin,,en,174.92.30.166,rjsampson@sympatico.ca,14822734,000000122998202,5,4,"All went extremely well, thank you...",5
328640,02-FEB-12,01-FEB-12,Luis,,en,174.91.15.210,shopguy1@sympatico.ca,14823770,000000122975624,4,4,Bell should have a option on the support line for a listing of the areas where outages have occured. Thus save the time of the user and support staff in determining the reason of the internet connenction failure.,3
328641,02-FEB-12,31-JAN-12,Wajdi,,fr,76.68.137.107,sandra.boisvert@sympatico.ca,14809118,000000122971732,5,4,,5
328642,02-FEB-12,01-FEB-12,Susan,,en,70.24.164.133,ridley.scott@sympatico.ca,14822684,000000122976168,5,4,"Explain how the problem occured in the first place, and how to prevent it in the future.",5
328643,02-FEB-12,01-FEB-12,Ronald,,en,174.93.82.185,drgorchynski@sympatico.ca,14815098,000000122996251,5,5,,5
328644,02-FEB-12,01-FEB-12,Daniel,,en,65.94.106.122,heavcar@sympatico.ca,14816787,000000122991626,4,4,,5
328645,02-FEB-12,01-FEB-12,Charbel,,en,76.64.163.168,nstephenson@sympatico.ca,14821526,000000122996860,5,5,nothing,5
328646,02-FEB-12,01-FEB-12,Ana,,en,174.92.107.104,mandlshephaven@bell.net,14819970,000000122994822,5,5,"The dialogue above the client's dialogue box print is very small.  It wuld be nice if it were enlarged. It is a strain on my eyes.  

Your survey is also very small print.",5
328647,02-FEB-12,01-FEB-12,Dashrathan,,en,184.144.108.47,nextstopmars@sympatico.ca,14821286,000000122981981,2,5,"He should have got to the solution much earlier.  He wanted to gain remote access to my computer.  When I expressed concern, he backed down.  All I needed was a number that was printed on the modem, he must have known that at the beginning of the call. ",1
328648,02-FEB-12,30-JAN-12,Melissa,,en,70.26.181.104,ssargent@bell.net,14797266,000000122921005,5,4,,5
328649,02-FEB-12,01-FEB-12,Melvin,,en,70.48.49.66,lindoug3@bell.net,14819412,000000122984854,5,5,Leave this alone.  Don't play with a proven service.,5
328650,02-FEB-12,30-JAN-12,Moses,,en,70.29.30.108,maryhawkins_1@sympatico.ca,14794692,000000122919857,1,1,"We have been misinformed by bell actually not misinformed but actually LIED TOO.
Please never never again offer us something that you either cannot deliver or simply will not deliver.
Please do not ever ever again offer us upgrades .
Your track record with us is really not good.
You offer something but in reality you want us to spend much more in the long run. really tacky and unacceptable .Stick to real estate holdings and get rid of internet and phone service which is really lacking.
Really disappointing service to be lied to by what once used to be a respectable Canadian company.
Now your customers are being treated like garbage who don't understand that once Bell Canada was a giant and was once respected.
Now bell Canada is a joke to the real world.",1
328651,02-FEB-12,01-FEB-12,Nelly,,fr,71.229.107.70,carol.morin@sympatico.ca,14813444,000000122993805,5,5,non,5
328652,02-FEB-12,01-FEB-12,Latisha,,en,65.94.252.194,djsmith14@sympatico.ca,14814900,000000122983276,5,4,"All was good...
It would have been nice to have received the modem for free seen as how I've been paying rental on it for a long time but Latisha did what she was allowed.",4
328653,02-FEB-12,28-JAN-12,Nagesh,,en,76.64.154.178,yimmc@bell.net,14780168,000000122900688,5,5,,5
328654,02-FEB-12,31-JAN-12,Irving,,en,70.50.190.87,jomoyer5@sympatico.ca,14804538,000000122948765,3,2,"The Contact Centre person was very nice, however, in the past when I had this issue, it was resolved on the phone.  This time I was told it would be up to 24 hours. Also I was routed to El Salvadore.  I thought all the call centre agents were brought back into Canada?",4
328655,02-FEB-12,01-FEB-12,Stanley,,en,70.24.250.15,micakcorej@sympatico.ca,14820634,000000122997366,5,5,Every thing was good. I did overhear the other service reps.  helping other clients. I at times thought the information was for me.,5
328656,02-FEB-12,01-FEB-12,Viency,,en,206.248.139.238,r_03@sympatico.ca,14822302,000000122980465,5,4,,5
328657,02-FEB-12,01-FEB-12,Daniel,,en,208.124.145.219,laseto@sympatico.ca,14819094,000000122974289,4,4,,4
328658,02-FEB-12,01-FEB-12,Allaura,,en,69.158.132.214,phood@sympatico.ca,14822018,000000122978438,5,5,,4
328659,02-FEB-12,01-FEB-12,Sergio,,en,162.53.2.117,rventura27@sympatico.ca,14823130,000000122995355,4,4,,5
328660,02-FEB-12,01-FEB-12,Armando,,en,65.93.101.23,jamesbrownshere@sympatico.ca,14817394,000000122983261,5,5,,5
328661,02-FEB-12,29-JAN-12,David,,en,72.38.136.194,marjorieoke@sympatico.ca,14785218,000000122908986,5,5,I was happy with the service. And astounded that I was connected with an agent so quickly.,5
328662,02-FEB-12,31-JAN-12,Mohammed,,en,50.100.150.241,jenifer.g@sympatico.ca,14804148,000000122951953,5,5,,
328663,02-FEB-12,01-FEB-12,Edwin,,en,65.93.45.20,cchovaz@bell.net,14813548,000000122975643,5,3,My chat session got cutoff for some reason but the call to the SURF line and on-site Tech helped out with the problem. I'm not sure it is fully resolved we will have to wait and see.,4
328664,02-FEB-12,01-FEB-12,Alejandro,,en,70.49.107.212,ltlegate@sympatico.ca,14819664,000000122990340,5,5,not one thing!,5
328665,02-FEB-12,31-JAN-12,Mouna,,fr,66.36.132.196,demers.be@bell.net,14801482,000000122947325,4,2,,4
328666,02-FEB-12,01-FEB-12,Feres,,fr,74.14.170.171,christianeauger@sympatico.ca,14813808,000000122990674,1,1,plus d'honnêteté lorsque vous vendez ou louez vos services et votre matériel,1
328667,02-FEB-12,01-FEB-12,Cindy,,en,67.71.82.128,george_scott@sympatico.ca,14816180,000000122983404,5,5,"Nothing. Everything was great. Was told 1 to 2 business days for delivery. Received my new modem within 24 hours.
Superb..",5
328668,02-FEB-12,31-JAN-12,Sarah,,en,76.69.34.197,mdaji@sympatico.ca,14806601,000000122949565,4,5,,5
328669,02-FEB-12,01-FEB-12,Julie,,en,69.158.92.41,maureen.bissonnette@sympatico.ca,14820360,000000122996975,4,4,"Give me a better rate.  I had just received my bill and had not yet realized at the time I called that I had just been increased $6.00 in one shot. $2.oo for phone, $2.oo for LD block of time and $2.oo for internet.  I honestly believe that`s going a little too far.
Julie did an excellent job.",
328670,02-FEB-12,01-FEB-12,Zied,,fr,74.15.149.47,pierre578@sympatico.ca,14822048,000000122991858,5,5,,5
328671,02-FEB-12,01-FEB-12,Walter,,en,184.147.186.62,billcarol2@sympatico.ca,14812884,000000122992379,5,5,,5
329151,03-FEB-12,02-FEB-12,Luis,,en,76.65.162.94,snmnstr@sympatico.ca,14837370,000000123022663,3,3,Well the first young man wasn't very talkative and was silent a lot and wasn't really letting me know what was going on. I had to keep asking if he was there. He finally got a supervisor who helped a bit. But I am surprised that we cannot get Bell the next day to come and fix the problem. They are coming tomorrow. I do appreciate that they are coming on Saturday but really stuff like this - when it is our business tool should have next day fixing service.  But as the supervisor was at least able to give me some internet by reducing the speed I can work today. I would definitely though have the first guy work on his people skills.  Maybe it was his first day? I don't want to be mean but maybe he could be a little friendlier? and more reassuring?  But big thanks to the supervisor.,4
329152,03-FEB-12,02-FEB-12,Melvin,,en,206.47.78.150,velma.tsang@sympatico.ca,14838450,000000123001376,2,2,"My service (for which I'm paying) has been disrupted during the past two days. Bell was aware of the problem but made no effort to ""make-it-right"" with the consumer. I was told (yet again) that ""when your service is down call us for a credit when it comes back up"". This negative response billing I consider to be criminal.",
329153,03-FEB-12,02-FEB-12,Aymen,,fr,70.24.197.156,monique527@sympatico.ca,14834808,000000123017004,2,2,Ce n'est pas la première fois que j'ai ce problème. Un autre de vos conseillers avait résolue mon problème en ayant accès à mon ordinateur. Dans le cas de Aymen sa seule solution a été de me dire que les deux ordinateurs sont en défaut comment deux ordinateurs peuvent-il être en panne en même temps et avoir le même problème.... Bref   ,4
329154,03-FEB-12,02-FEB-12,Kanchana,,en,206.47.78.150,stephenm@bell.net,14837586,000000123002582,1,1,Customer service....! And the lack of it has made me recently look at other companies such as rogers,1
329155,03-FEB-12,02-FEB-12,Melvin,,en,70.55.176.90,hchap@sympatico.ca,14830856,000000123002336,5,4,He did his job great and did give me some ideas to prevent my problem from happening. ,4
329156,03-FEB-12,02-FEB-12,Nabil,,fr,206.41.91.130,wkurth@sympatico.ca,14838764,000000123016645,1,1,"ENGAGE DE PERSONNEL QUALIFIE POUR LA FONCTION ET NON DE DÉBUTANTS.
LA PERSONNE NE CONNAISSAIS PAS LE PRODUIT ET SUGGÉRÉ UNE MAUVAIS SOLUTION AU PROBLÈME ET IL ETAIT ARROGANTE ET IRONIQUE A MES COMMENTAIRES RAISON POUR LAQUELLE J'AI DU TÉLÉPHONER UNE DEUXIÈME FOIS.
LE MONSIEUR SUGGÉRÉ COMME SOLUTION DE CHANGER LE BLOC D'ALIMENTATION DU MODEM MÊME SI IL ETAI ALLUME.

PLUS TARD DANS LE DEUXIÈME APPEL LES TECHNICIENS ON DÉTECTÉ QUE LE PROBLÈME SERAIT DANS LA CENTRALE DU QUARTIER ",3
329157,03-FEB-12,02-FEB-12,Deepika,,en,69.156.158.68,dblackwell14@bell.net,14828778,000000123014028,5,5,"The young lady that helped me was just great, it was easy to follow her directions, was patient & kind &
professional.",5
329158,03-FEB-12,02-FEB-12,Lilian,,en,76.69.19.187,gwen_@bell.net,14830734,000000123009861,1,1,"fixed the problem the fist time, I have called three times and the issue is still not resolved.
I plan to cancel my services with Bell Case in point I've attempted to send this 3 times!",1
329159,03-FEB-12,02-FEB-12,Kyle,,en,69.156.154.126,marioconway@bell.net,14833968,000000123018546,1,1,Help me out as a customer ,1
329160,03-FEB-12,02-FEB-12,Ayesha,,en,76.69.191.57,mcla@bell.net,14834240,000000123010912,4,5,,5
329161,03-FEB-12,02-FEB-12,Mohamed,,en,65.92.103.148,mcbeck@sympatico.ca,14834192,000000123016437,1,1,I asked to be connected to someone in Canada and he could not do that so I had to try another method. Which was very frustrating ,2
329162,03-FEB-12,02-FEB-12,Rowena,,en,65.95.110.210,brian.prince@sympatico.ca,14827488,000000123009938,3,3,"Not so much the rep, but policies...  I reworked my 3 services and committed to a 1 yr contract and a surprize charge appeared for the ""One Time Modem fee"".  BELL never does anything one time... from expeience I can tell you if I don't stay on top of you BELL will increase my BILL as much as you can hoping I do not notice.  THIS BAD PRACTICE and is the one thing that really gives me a BAD EXPERIENCE and BELL a poor reputation among customers.  So the rep partly reversed it, I did not have time to argue with additional superiors to get it completely revered, but I have it documented, so if it reappears next year when I rework my bill, I'll be really PO'd.  I've been with Bell ~30 years, but that is really getting on shakey ground.  After leasing a USELESS modem from BELL for 20+years having a one time modem fee on top of that which is almost equivelent to a year is an insult.  The MODEM/ROUTER is not compatible with my security cameras (has no loopback), so I can't use it.  It sits on the shelf powerless next to a real MODEM+ROUTER that does work.",2
329163,03-FEB-12,02-FEB-12,Nadine,,fr,74.14.209.84,francinemarceau@bell.net,14829958,000000123005450,4,3,"J'avais demandé la cessation de l' appel en attente et de l'afficheur le 28 
Janvier ce qui n' a pas été fait tel que demandé.On voulait me faire payer l' intervalle entre le 28 Janvier et le 2 Février ce que j' ai trouvé inacceptable de la part d' une compagnie crédible comme la vôtre.  Cependant je tiens à vous souligner que
ce commentaire ne met pas en cause la
personne qui m' a répondu hier mais bien celle de la semaine dernière. J' hésite parfois à rester avec vous.Merci",3
329164,03-FEB-12,02-FEB-12,Paula,,en,65.92.103.148,mcbeck@sympatico.ca,14834194,000000123016544,4,4,after going thru other channels I was pleased with the way Paula answered my questions and the information she was able to give me  ,4
329165,03-FEB-12,02-FEB-12,Michael,,en,174.92.35.49,kelpj@sympatico.ca,14832582,000000123001092,4,4,,5
329166,03-FEB-12,02-FEB-12,Deepika,,en,174.91.98.3,isis.balaban@sympatico.ca,14831254,000000123006892,4,5,,3
329167,03-FEB-12,02-FEB-12,Carolina,,en,184.145.30.70,jlub@sympatico.ca,14831912,000000123014145,5,5,"She was very helpful,but why was my service stopped after 3 months???I pay for High Speed BUT do not have it. ",4
329168,03-FEB-12,02-FEB-12,Mehdi,,fr,184.151.127.240,pascalchantale@bell.net,14835440,000000123021897,1,1,Répondre à mes questions,1
329169,03-FEB-12,02-FEB-12,Welid,,fr,69.159.164.147,pierbis@bell.net,14835794,000000123017018,3,1,La raison que j'ai dû appeler le lendemain est pas clair....,3
329170,03-FEB-12,02-FEB-12,Denis,,en,67.68.11.154,dkquinlan@sympatico.ca,14829064,000000123015716,5,5,,5
329171,01-FEB-12,30-JAN-12,Alexander,,en,76.65.17.7,lindalewis@sympatico.ca,14793976,000000122926558,2,2,"Rather than give a specific time when the internet is to be activated, give a date. Still waiting at 7:00 P.M. for a 12:00 time. Rogers is looking like a sure bet tomorrow morning!!!",2
329172,01-FEB-12,31-JAN-12,Swathik,,en,70.51.227.186,jrunchey4@sympatico.ca,14804656,000000122955547,5,5,,5
329695,01-FEB-12,30-JAN-12,Ajay,,en,76.64.140.118,mstoody@sympatico.ca,14795192,000000122934761,4,4,Have the field tech not show up at 4:55 pm to do a 45 minute job.,3
329696,03-FEB-12,02-FEB-12,Chuck,,en,74.12.48.208,lolivo@sympatico.ca,14833346,000000123008704,3,3,"On both connections, I sometimes have difficulty getting Bell Mail to open, and it is often very slow...I will wait a considerable period for a message to be sent, even tho the modem says I am connected and the connection is either very good, or excellent.

In short service is often slow, balky and irritating, and I am considering switch all my telecommunications to a a differnt service provider.

I note by contrast that I rarely have any difficulty accessing my employer's website or email system, so it is not I presume a problem with the modem or connection but with Bell Mail.

I am also, given the spotty email and web service, not impressed with receiving a Bell bill of over 200 per month for 2 phone lines and 2 Bell internet accounts [Haliburton and Toronto].

L M OLIVO",2
329697,03-FEB-12,02-FEB-12,Sylvie,,fr,70.51.148.200,m.badiere@sympatico.ca,14833576,000000123016829,5,5,,5
329698,03-FEB-12,02-FEB-12,Zishan,,en,50.101.169.94,wallace.d@sympatico.ca,14838626,000000123010030,1,2,Zishan(India)wasted 2.5 hour of my time! He took control of my computer and changed Network Group name and Security code for SSID and did not resolve my problems. Senior tech decided modem needed replacing. - reason - he thought memory network card in modem/router was damaged . Suggested replace modem. Newer modem to arrive shorly. In the mean time I got it up and running just after the senior tech hung up. Wasted 2.5 hour of my time,1
329699,03-FEB-12,02-FEB-12,Murali,,en,70.50.203.101,connie_tsang@sympatico.ca,14828332,000000123004800,3,3,,4
329700,03-FEB-12,02-FEB-12,Murali,,en,70.53.96.65,boconnell1@sympatico.ca,14827392,000000123013115,5,5,Have someone that speaks clearer English.,5
329701,03-FEB-12,02-FEB-12,Med Wassim,,fr,50.100.107.204,maximequasar@sympatico.ca,14834140,000000123019022,5,5,,5
329702,03-FEB-12,02-FEB-12,Gregory,,en,70.50.181.54,vyah@sympatico.ca,14838598,000000123005109,1,3,"Where do I begin?

In all my years dealing and interacting with customer service from various companies, I have never had to deal with someone like Greg. He was extremely rude, condescending and was literally yelling at times. He would talk over me and not give me a chance to finish what I had to say. I had to ask him more than once to allow me to finishing speaking. He would not listen to the reason for me calling customer service for help. He started spewing legal jargon when I asked to cancel my service. Frustrated, I requested to speak with a manager, which thankfully Robert came aboard and helped sort this out. 

I always ensure I make notes whenever I have to deal with customer service because there's always a chance that what was agreed verbally may not always be the same when the agreement takes effect, even though I am led to believe the agent is writing everything down. So I rely on my notes.  

This experience with Greg really left me with a sour taste and am seriously contemplating ending my very long relationship with BELL. However, the only reason why I have not actioned it at this time is because of the help that Robert provided. He made things right. I wasn't asking anything above and beyond what was agreed upon the first time when we entered this new agreement in November/December time frame. 

Now, I do realize that people do have off days sometimes, maybe Greg had one of those that day.

But at the same time we have to realize that when a customer speaks with an agent we are not just speaking with that individual we are speaking with BELL. That agent represents BELL and his or her actions reflects on management, all the way up to the CEO. 

I wasn't looking for anything extra, all I asked was BELL to honour our agreement. ",
329703,03-FEB-12,02-FEB-12,Louis,,en,65.94.104.237,bcarsoninc@sympatico.ca,14827082,000000123004520,4,4,"I originally called the internet section but because I have a fibre line, there is another number to call.  The internet department from India are not familiar with the fibre line and do not know how to fix anything with respect to that and that is annoying.  
Thank God I got through another way and talked to a wonderful person called Lee who solved the problem.  He also gave me the direct number with reference to trouble calls with the fibre network and I think that number should have been given to new customers when they started with this service.  Lee was understanding, polite and knew exactly what he was talking about.  I also got another problem solved and that was with my profile information.  I appreciate the help of Rinta and the gentlemen from the Home phone department that solved the problem.",4
329704,03-FEB-12,02-FEB-12,Andrew,,en,67.68.80.183,mruscitti@sympatico.ca,14834902,000000123001463,4,4,Takes too long to get to the option of speaking to an agent.,4
329705,03-FEB-12,02-FEB-12,Nasra,,en,69.159.110.9,dsmaclean@sympatico.ca,14829292,000000123015525,5,4,,5
329706,03-FEB-12,01-FEB-12,Edgar,,en,216.82.243.84,tkiruba@sympatico.ca,14824808,000000122998606,5,5,"Hi there,
I wasn't able to connect to Internet on 
Feb 01/2012, and I need to submit my assignment on-line. I called Bell to resolve the issue. The person I spoke with first wasn't able to resolve my problem. He just told me to contact a technician for your computer, there is something wrong with your computer and not the Internet line. I was disappointed at that point. After speaking with my cousin brother, I called Bell again, and told him ( Mr. Martin ) the same problem. He was so knowlegeable than the other one I spoke at first. All these happened after 11:00 PM. Martin was so knowledgeable and he tried out different solutions and at the end he was able to resolve my internet problem @ 1:00AM on Feb 02/2012. I was able to submit my assignement on time too. From that I learned that Bell should hire knowlegeable employees for resolving customer problems. This would help you obtain greater customer satifaction, thereby more revenue. If I hadn't had Martin help me the other day, I would have had to take a day off from work to fix my Internet issue and to submit my assignment.",5
329707,03-FEB-12,29-JAN-12,Med Karim,,fr,174.92.190.204,carolou@bell.net,14781520,000000122915908,4,2,,5
328122,01-FEB-12,31-JAN-12,Borhen,,fr,24.122.44.235,premiereporteadroite@bell.net,14808138,000000122952175,3,,"On m'a offert 6 mois de rabais additionnel, alors que pour respecter l'entente établie au départ (forfait qu'on m'a proposé et qui fait que j'ai choisi votre compagnie en novembre dernier), j'aurais dû obtenir le rabais sur les 10 mois restants à l'entente de 1 an. C'est un bel effort, mais je demeure déçue qu'il y ait eu changement à mon forfait après quelques semaines seulement. Avoir su, mon choix de fournisseur aurait peut-être été différent.",2
328123,01-FEB-12,31-JAN-12,Diaraye,,en,70.53.46.86,nick24@sympatico.ca,14807350,000000122961331,5,4,GET BETTER RATES REGARDING OUR TWO CELL PHONES - RAN OUT OF TIME - HAD TO PICK UP MY WIFE AT WORK. WILL CALL BACK - NICE TO SEE BELL MORE COMPETITIVE. HAV BEEN OVERPAYING TOO LONG. PRIOR AGENT WAS NOT AS SATISFYING AQS THIS ONE. ,5
328124,03-FEB-12,30-JAN-12,Kanchumarthi,,en,64.231.1.182,vgibbon@sympatico.ca,14797912,000000122928509,4,4,"The origional order for my new wirless modem was misplaced, however on my follow up the problem was was resolved. The new modem works very well.     ",4
328125,03-FEB-12,01-FEB-12,Paola,,en,70.24.161.25,marisk1@sympatico.ca,14820184,000000122996807,5,4,,5
328126,03-FEB-12,01-FEB-12,Iris,,en,70.24.161.25,marisk1@sympatico.ca,14820186,000000122998372,5,5,,5
328127,03-FEB-12,02-FEB-12,Douglas,,en,198.103.145.50,philip.renda@sympatico.ca,14835764,000000123009268,5,5,,5
328128,03-FEB-12,02-FEB-12,Douglas,,en,198.103.145.50,philip.renda@sympatico.ca,14835766,000000123009149,5,5,,5
328129,03-FEB-12,01-FEB-12,Mukesh,,en,64.231.80.232,spider1928@bell.net,14824050,000000122980924,5,5,Nothing. It was top notch service.,5
328130,03-FEB-12,26-JAN-12,Latisha,,en,74.14.141.217,mirella.pistone@bell.net,14751644,000000122843829,3,2,"Connect me to somebody who would answer
the phone.",2
328131,03-FEB-12,01-FEB-12,Soumia,,fr,76.67.90.142,rosiantrudel@sympatico.ca,14823012,000000122983164,5,5,tout etais tres bien,5
328132,03-FEB-12,02-FEB-12,Vijay,,en,98.111.118.218,hschumann@sympatico.ca,14831035,000000122999485,3,1,"fix my problem. It is something on the outside wire coming into the house.
I still can't go on line.",2
328133,03-FEB-12,02-FEB-12,Mohamed Nidhal,,fr,174.91.189.58,s.lafleche@sympatico.ca,14836754,000000123014217,5,5,,5
328134,03-FEB-12,28-JAN-12,Faten,,fr,70.53.190.22,mf.paiement@sympatico.ca,14776762,000000122893242,4,4,Rien de plus.,4
328135,03-FEB-12,02-FEB-12,Antony,,en,98.111.118.218,hschumann@sympatico.ca,14831037,000000123010717,2,2,Problem still not fixed,2
328136,03-FEB-12,02-FEB-12,Jessica,,en,174.91.43.5,lloyd.gordon3@sympatico.ca,14833308,000000123021509,1,1,Done anything at all to solve the problem.,1
328137,03-FEB-12,02-FEB-12,Moncef,,fr,69.157.227.184,ml.rh@sympatico.ca,14834686,000000123016268,5,5,Explications de différents choix de forfaits possibles pour l'utilisation qu'on fait avec internet.,4
328138,03-FEB-12,02-FEB-12,Amelia,,en,184.146.237.214,violi_3@sympatico.ca,14838532,000000123006905,5,5,,5
328139,03-FEB-12,02-FEB-12,Sudheer,,en,67.71.4.176,roelfien@bell.net,14836530,000000123015740,5,5,,5
328140,03-FEB-12,01-FEB-12,Salvador,,en,74.14.45.86,rteshima@sympatico.ca,14823080,000000122984673,5,5,None,5
328141,03-FEB-12,01-FEB-12,Sukanya Mukherjee,,en,67.68.36.104,ivancast@sympatico.ca,14817176,000000122992724,5,5,,5
328142,03-FEB-12,02-FEB-12,Amel,,en,70.52.145.32,amichel8@sympatico.ca,14826522,000000123010433,5,4,"Nothing else. I got complete satisfaction. 

However,the billing system should be more simple.  ",5
328143,03-FEB-12,02-FEB-12,Bry,,en,64.231.186.98,colleen.dowdall@sympatico.ca,14828318,000000123010422,4,4,If Bell was more concerned with their existing customers needs and fairness a call to customer service would have been preventable,4
328144,03-FEB-12,03-FEB-12,Prem,,en,174.95.45.24,wendywhite9@sympatico.ca,14838688,000000123024260,5,5,not one thing,5
328145,03-FEB-12,02-FEB-12,Anusha,,en,70.50.180.15,garlin@sympatico.ca,14830198,000000123021160,5,5,none,5
328146,03-FEB-12,01-FEB-12,Milo,,en,67.71.150.40,curt.mar@sympatico.ca,14814162,000000122991195,5,4,I was pleased that I was able to get through to a Customer Service Representative in a reasonably timely manner.  Thank you.,4
328147,03-FEB-12,01-FEB-12,Oscar,,en,174.91.9.63,dmastrella@sympatico.ca,14814952,000000122974731,2,1,The internet was completely down the mornings of Jan 31 and Feb 1. Bad news again. What are you going to do about this inconvenience for the two days? Not happy as this happened 2 other times in December 2011. ,1
328148,03-FEB-12,01-FEB-12,Ali,,en,65.94.122.220,glenn.smallwood@sympatico.ca,14816370,000000122984228,5,5,,5
328149,03-FEB-12,29-JAN-12,Alfredo,,en,174.94.91.127,orlando.lopez@bell.net,14777440,000000122903441,4,3,,4
328150,03-FEB-12,02-FEB-12,Samia,,fr,174.89.208.113,cabotine1@sympatico.ca,14827686,000000123007402,5,5,,5
328151,03-FEB-12,02-FEB-12,Majdi,,fr,174.95.187.84,genreg@bell.net,14830290,000000123022315,5,5,rien,5
328152,03-FEB-12,02-FEB-12,William,,en,174.88.80.118,brian.zuest@sympatico.ca,14827496,000000123022813,5,5,,5
328153,03-FEB-12,02-FEB-12,Kevin,,en,70.27.182.219,sheila_69@sympatico.ca,14837138,000000123006399,5,5,Very satisfied :-),5
328154,03-FEB-12,28-JAN-12,Chamseddine,,fr,65.94.181.86,denis_beaudoin9@sympatico.ca,14772818,000000122897827,5,5,rien de plus,5
328155,03-FEB-12,30-JAN-12,Sujay,,en,65.95.130.143,brycatss@sympatico.ca,14789852,000000122924995,5,4,,4
328156,03-FEB-12,30-JAN-12,Hedi Sadek,,fr,70.29.153.233,kali69@sympatico.ca,14793434,000000122919978,5,5,,5
328157,03-FEB-12,02-FEB-12,Silvia,,en,70.48.184.246,lcrozier9@sympatico.ca,14833014,000000122999597,5,5,,5
328158,03-FEB-12,02-FEB-12,Francis,,en,174.95.97.138,ronbolton@sympatico.ca,14836562,000000123013474,5,5,I would have been happier with even more savings.,5
328159,03-FEB-12,02-FEB-12,Andrea,,en,65.93.164.57,yves_jan@sympatico.ca,14838912,000000122999626,4,4,,4
328160,03-FEB-12,02-FEB-12,Minh-Trang,,en,76.64.29.46,ginette.deschenes@sympatico.ca,14830440,000000123011788,5,5,,5
328161,03-FEB-12,02-FEB-12,Zishan,,en,70.49.225.152,wayne.ryan@sympatico.ca,14838656,000000123012518,5,5,,5
328162,03-FEB-12,01-FEB-12,Marc,,en,74.14.91.235,yvonneandre@sympatico.ca,14825672,000000122976761,5,4,"some changes were made to my email, I am now having difficulty ",4
328163,03-FEB-12,01-FEB-12,Caroline,,en,174.91.109.164,jhnshrn@bell.net,14817776,000000122978968,4,4,Don't know,5
328164,03-FEB-12,02-FEB-12,Edwin,,en,67.70.17.179,daryl.wall@sympatico.ca,14828664,000000123010438,5,5,,5
328165,03-FEB-12,26-JAN-12,Samia,,fr,65.94.190.154,poirier.daniel.3@sympatico.ca,14752972,000000122853553,3,1,Réparer le problème de vitesse internet je suis toujours à 1000 Kbs je devrais être à au moin 2000 Kbs,1
328166,03-FEB-12,20-JAN-12,Nourmene,,fr,65.94.190.154,poirier.daniel.3@sympatico.ca,14683794,000000122701282,3,1,La vitesse est toujours à 1000 Kbs et devrais être à 2000 Kbs. Aucun technicien est venu.,1
328167,03-FEB-12,02-FEB-12,Robert,,en,64.231.132.119,grace.m@sympatico.ca,14830602,000000123003530,5,5,Absolutely nothing. Robert was an angel and took the time to explain everything to me. What a Gem!!!!!!!!!!!!!!!!!,5
328672,02-FEB-12,01-FEB-12,Uzair,,en,70.30.109.8,rmmclellan@sympatico.ca,14822766,000000122975930,5,4,,5
328673,02-FEB-12,01-FEB-12,Timothy,,en,74.15.244.119,judi.pearson@sympatico.ca,14818314,000000122990342,5,4,"Bell could have NOT made the mistake of transferring our internet service to Bell mobility without our consent or authorization, before we were setup to do so. This mistake cost me personally about 3 hours of calling, waiting for a representative, being transferred numerous times to wait again or being disconnected and having to call again to start over. Three hours of my life wasted because of Bell's mistake and not able to correct promptly. Not good customer service overall. ",1
328674,02-FEB-12,01-FEB-12,Larissa,,en,67.69.0.250,thegotts@sympatico.ca,14824690,000000122998375,4,1,The problem is ongoing so it would would have been nice to have it resolved when I called.,5
328675,02-FEB-12,01-FEB-12,Nadine,,en,67.71.137.208,k1p1@sympatico.ca,14818412,000000122981887,5,5,,5
328676,02-FEB-12,01-FEB-12,Franssesca,,en,24.226.1.232,tasselin@sympatico.ca,14824548,000000122984314,1,1,"After talking with your rep, she stated that problem was with ""out side wiring"" and not the internet side of things. She asked that ""I"" call the next department, I asked her to call them and let them know my service was still off. She transfered but the call was dissconnected. At this point my service on the phone line is still noisy, and the internet is still intermitten. work is still required to fix the lines. I sit here wondering, do I want to go through another half hour trying to explain that I still need a service call? To your question, the one thing Bell Canada could have done to improve my recent experience, and still can, is to fix the lines to my home. my cell number is 613-361-2883 Dale Myers",
328677,02-FEB-12,01-FEB-12,Anis,,fr,174.95.115.234,g.doutre@sympatico.ca,14815962,000000122977409,4,3,Avoir  une  politique  de  pris  bas  et  constant,3
328678,02-FEB-12,29-JAN-12,Duncan,,en,70.26.92.62,baz1033@sympatico.ca,14781050,000000122914615,4,3,"Give me a faster download for the money I am already paying. Also, please make your billing system easier to understand.",4
328679,02-FEB-12,01-FEB-12,Melinda,,en,70.26.106.126,dorisallen@sympatico.ca,14815044,000000122977042,5,5,,5
328680,02-FEB-12,01-FEB-12,Asly,,en,174.95.204.118,parose@sympatico.ca,14821734,000000122973535,3,2,"All I can say is that the reliability of Fibe25 is horrible. The network has been down too many times. today is Feb 02/12, not only was it down yesterday but also today. I have been experiencing dropped wireless connectivity only to be told in passing that it is a known problem and a firmware fix is available. Huh? When I asked the tech about it this morning (Feb 02) he informed me that there are many reasons that I could lose connectivity. While I completely agree I can not but feel cheated that there is a 'fix' for my modem to possibly resolve that issue but I was not advised (I am using a premium service). I had to pry about how do I get the firmware upgraded etc.. it is horrible. I hope Bell has some other ideas re Bell TV, as this service is horrible. You are killing the Bell Brand!",3
328681,02-FEB-12,01-FEB-12,John,,en,65.95.210.34,smarif@bell.net,14823924,000000122998507,5,5,nothing,5
328682,02-FEB-12,01-FEB-12,Achref,,fr,69.156.19.151,loiselrg@sympatico.ca,14819547,000000122993719,5,5,,4
328683,02-FEB-12,23-JAN-12,Christine,,en,76.69.154.136,noneofus@sympatico.ca,14711466,000000122764077,4,1,"Correct the billing problem. The customer service rep did see the billing problem and agreed that it was wrong. I received my bill and the refund had been applied to my bill, but the charge is added on again.",3
328684,02-FEB-12,01-FEB-12,Sushil,,en,70.27.22.242,iljo@sympatico.ca,14817084,000000122988389,4,3,,1
328685,02-FEB-12,01-FEB-12,Cindy,,en,70.26.136.160,jenjenip@sympatico.ca,14817668,000000122989948,4,4,,5
328686,02-FEB-12,01-FEB-12,Kevin,,en,69.159.61.10,andrew.gordon2@sympatico.ca,14812134,000000122978623,5,5,Nothing,5
328687,02-FEB-12,01-FEB-12,Mindy,,en,70.51.216.5,tiger17@sympatico.ca,14824762,000000122986195,2,1,"fix the problem,  the lines are old and we lose internet service regularly and yet we continue paying our bills.  this is not acceptable",2
328688,02-FEB-12,01-FEB-12,Djamila,,en,76.67.18.218,debutrap@sympatico.ca,14814626,000000122989185,4,4,,5
328689,02-FEB-12,01-FEB-12,Danielle,,en,74.14.101.132,domjen@sympatico.ca,14815002,000000122992494,5,5,,5
328690,02-FEB-12,28-JAN-12,Brahim,,fr,67.70.134.212,willra@bell.net,14780050,000000122901514,5,4,,5
328691,02-FEB-12,01-FEB-12,Kevin,,en,174.91.8.173,hal2@sympatico.ca,14816654,000000122975250,3,1,Correct the problem!  Our Internet service cuts out too frequently.  ,2
328692,02-FEB-12,01-FEB-12,Rahul,,en,184.147.183.205,lisha.l@sympatico.ca,14819486,000000122996990,4,3,did not have a problem with customer service - Have a problem with BELL service in general dont have a phone that works and internet half the time ,1
328693,02-FEB-12,01-FEB-12,P Senthil,,en,70.48.218.182,cindy17@sympatico.ca,14800786,000000122972823,3,3,perhaps explain to me why my mail keeps on having problems and show me how I can resolve this without calling you. Also I don't like when the representative has access to my computer because he erased all my emails. I would prefer if he would tell me the steps over the phone so that I can do it myself.,1
328694,03-FEB-12,02-FEB-12,Saranya,,en,74.12.49.164,harmony.rd@sympatico.ca,14830802,000000123009208,3,4,"The problem was not in the tech's hands.  I asked for a second tech.  The work being done beyond their scope was not complete till the outside work was completed.  The second tech made a follow--up.  Not necessary if my internet was not in their hands. I still thanked him for the follow-up call.  All the techs were left hanging.
The tech before the last one did not know how to deal with it, properly.",4
328695,03-FEB-12,02-FEB-12,Abdul,,en,70.24.213.98,boo.hamilton@sympatico.ca,14827408,000000123018251,5,5,,5
328696,03-FEB-12,02-FEB-12,Jamel,,fr,67.68.101.225,fmaruca@bell.net,14829890,000000123005146,5,5,"continuer à aider le client jusqu'à ce que  le probl.eme soit réglé.
Merci",5
328697,03-FEB-12,02-FEB-12,Amanda,,en,70.31.55.177,carolmc@bell.net,14827812,000000123004100,5,5,,4
328698,03-FEB-12,02-FEB-12,Mariem,,fr,74.12.161.174,roch.boisvert@sympatico.ca,14836504,000000123005860,5,5,"Tout est parfaiy
merci
roch.boisvert@sympatico.ca",5
328699,03-FEB-12,02-FEB-12,Sumithra,,en,70.54.62.145,brinkman@bell.net,14827534,000000123008933,5,5,Everything was great!,5
328700,03-FEB-12,02-FEB-12,Suraj,,en,174.92.65.86,dean_r@sympatico.ca,14828828,000000123004135,4,4,"English speaking person, very hard to understand",4
328701,03-FEB-12,02-FEB-12,Robert,,en,70.24.26.13,rhunter001@sympatico.ca,14836258,000000123005962,1,1,HAVE REAL LIVE PERSON TO SPEAK TO.EACH TIME I CALL YOU I HAVE TO ALLOW 1HOUR OF MY TIME AS I KNOW FROM PASSED EXPERIENCE IT WILL TAKE THAT AND SOME??????,1
328702,03-FEB-12,01-FEB-12,Rufus,,en,64.229.179.202,heyjude2k@sympatico.ca,14816856,000000122989554,2,2,,3
328703,02-FEB-12,01-FEB-12,Mohamed,,en,69.156.59.70,rejanlaplante@sympatico.ca,14822522,000000122977806,2,2,Honour commitment made previously...,2
329173,01-FEB-12,31-JAN-12,David,,en,69.158.176.130,karencrawford@sympatico.ca,14804882,000000122966212,1,1,"The representative was very rude, arrogant, and basically told me to go else where for service, even though I asked to talk to someone higher I was told I would get the same result. I would greatly appreciate a manager to contact me by telephone at the first instance. I have been happy with you in the past and would love to resolve this issue before I decide to take your representatives advise and go elsewhere.A very unhappy costomer.",1
329174,01-FEB-12,31-JAN-12,Med Amine,,fr,74.198.165.21,sylvaintherrien@sympatico.ca,14810010,000000122968147,1,1,donner un bon service,1
329175,01-FEB-12,30-JAN-12,Nadia,,fr,67.68.169.120,leclerc-pelletier@sympatico.ca,14793872,000000122918018,4,5,"Non, Merci beaucoup.",4
329176,01-FEB-12,30-JAN-12,Marc-Andre,,en,70.49.44.102,anitatan@sympatico.ca,14789158,000000122924217,2,1,I call several times and took me almost three hours to get the information.  I' m not happy wIth your service. Some representative were not knowledgeable.,2
329177,01-FEB-12,28-JAN-12,Anis,,fr,76.69.188.103,j.pion@sympatico.ca,14774414,000000122898993,2,2,"Donner des explications claires et plus logiques. Avoir une meilleure écoute des besoins du client, et se renseigner sur les instalations physiques existantes, afin d'expliquer le déroulement des modifications à apporter. Ce commentaire est valable surtout pour les préposés du service à la clientèle qui a pris mon premier appel le 24 janvier. J'imagine que ma facture sera effectivement plus basse, comme souhaitée, mais si ce premier préposé (tant du côté de la téléphonie que d'internet)avait saisi correctement mes questions et demandes, et m'avait donné les bonnes explications, comme le dernier technicien à domicile l'a fait en 5 minutes, tout ce mélange inutile aurait été évité. Certains préposés ont aussi présumé que je voulais certains services, comme la fusion de mes 2 factures, la boîte vocale...Avant de porter certains gestes, pouvez-vous demander au client si ça lui convient? Si c'est inclus dans le forfait, vous pourriez confirmer quand même avant de l'activer. En fait, je suis très satisfaite de 2 des personnes qui ont traité mon dossier: une certaine Gabrielle, à qui j'ai parlé pour désactiver la boîte vocale et qui m'a donner d'excellents renseignements sur ma facture, et le technicien Mathieu  qui est venu à la maison et qui a rapidement réglé l'installation de façon efficace. Les autres, je préfère ne pas leur attribuer de note, elle serait décevante. J'ose maintenant espérer qu'il n'y aura pas d'erreur sur ma facture, et que je n'aurai pas à défrayer le tarif internet pour les 4-5 jours où vous avez débranché mon service sans alternatif. Voilà ce que je pense de votre service robotisé à outrance, et je ne souhaite pas que vous m'appeliez pour en parler plus longuement, soyez juste efficace à l'avenir, car...la concurrence est aux aguets.
Bonne journée. ",2
329178,01-FEB-12,31-JAN-12,Maurice,,en,174.89.197.118,mypm5@sympatico.ca,14807236,000000122964782,2,3,"customer representative was distracted and even laughing during our telephone conversation. When I asked what was funny and why he was so distracted his response was a draw/raffle was taking place in the office there/noisy. He kept being distracted throughout the conversation. Upon my commenting ""this was not good"" he apologized. Customer representatives should be focusing on customer care and service....not on a raffle on someone winning a t.v.???",4
329179,01-FEB-12,31-JAN-12,Rudolf,,en,70.50.88.3,outagas2@bell.net,14807610,000000122963670,4,,Tech was polite and helpfull.,3
329180,01-FEB-12,29-JAN-12,Jason,,fr,174.94.73.173,pdumler1@bell.net,14786226,000000122904071,1,1,Mieux former votre personnel,4
329181,01-FEB-12,31-JAN-12,Preethi,,en,70.31.10.199,ellen.ho@sympatico.ca,14802094,000000122961817,2,1,"I know that my PC is kind of old, but it has been performing consisting well. I had also tried a few things on my side before calling bell, so that I know the cause is not on my side. However, after some rountine checking, the agent only pointed out that the problem is on my PC. ",2
329182,01-FEB-12,30-JAN-12,Luis,,en,76.70.65.232,moreenwright@bell.net,14795110,000000122928495,2,1,"shorten the time that i was kept on hold,would have been better to call back.
Improve follow up. Problem still unresolved,ongoing since Dec.2011!
",2
329183,01-FEB-12,30-JAN-12,Grant,,fr,70.24.174.112,gilles.archambault@sympatico.ca,14791912,000000122922396,5,5,,5
329184,01-FEB-12,31-JAN-12,Mokhles,,fr,70.30.22.14,frank.lafleche@sympatico.ca,14802590,000000122967825,5,4,,5
329185,01-FEB-12,31-JAN-12,Med Amine,,fr,70.30.168.134,lo.ca@sympatico.ca,14805714,000000122970583,4,5,"Rien du tout, le service rendu a été impeccable. Karim était très gentil et connaissaint bien son travail qui a été fait dans un délai très court.Il est très professionnel.",5
329186,01-FEB-12,29-JAN-12,Niyaz,,en,76.69.237.107,pfontebasso@sympatico.ca,14786272,000000122916037,5,4,keep it up!,4
329187,01-FEB-12,31-JAN-12,Sam,,en,64.231.85.207,mullenj@sympatico.ca,14807174,000000122968760,5,5,,5
329188,01-FEB-12,25-JAN-12,Luis,,en,67.68.183.82,p62n63@bell.net,14738812,000000122832954,3,4,you may have sent someone who spoke english,4
329189,01-FEB-12,24-JAN-12,Elizabeth,,en,76.64.160.2,lori.neilly@sympatico.ca,14722454,000000122789407,4,4,"Would have to say that the initial service we received was not very satisfactory after receiving correct information from Elizabeth.  Initial phone call Conf # 122697545 gentleman offered us to do a one time purchase of our modem which was fine and then he told us we could upgrade our service to the 516 pkg. for an extra dollar which was fine as well and that a technician would be by our house between 8 -12 on Sunday 24th.  When technician did not show up, we called  and spoke to Elizabeth, she informed us that there was not work order processed and she further checked into our phone line and it will not accept the 516 package( Speed & Memory) it will only accept the 6 megabites.  She did a great job, but the waiting of the 4 hours was a waste of our time and should have been checked into on the initial call.  Would have saved us wasting our Sunday morning.  Elizabeth did a great job with settling our account inquiry.",4
329190,01-FEB-12,31-JAN-12,Naveenkumar,,en,184.146.144.29,pvl1@sympatico.ca,14808188,000000122972059,4,5,Next to PC's there are Mac's out there.,4
329191,02-FEB-12,01-FEB-12,Syed,,en,70.49.49.152,janiceyee@sympatico.ca,14817430,000000122990403,4,4,Had expeirence poor internet response.  Called and got the Technical support staff who very quickly knew what was the problem and reset to provide better response.  my question would be why we had to call to have someone reset some settings to resolve the problem? Should'nt Bell be monitoring customer settings to ensure there is good response all the time?  This seem to be an issue several times before and each time we had to call to get something reset at the Bell centre in order to get the require internet response.  ,3
329192,02-FEB-12,01-FEB-12,Ronald,,en,174.91.49.24,j.gawen@sympatico.ca,14817202,000000122991324,5,5,nothing,5
329708,03-FEB-12,01-FEB-12,Dashrathan,,en,174.88.27.125,dannycveltri@bell.net,14814362,000000122982994,1,1,"I called around 9am. to put Bell Security on my computer, the rep. told me he would take care of it, and hung up the phone and he said he would call if he had a problem, I DID NOT HAVE TO GO TO WORK TILL 1PM. SO I stuck around to watch cause he had control of my computer. there was very littli getting done the mouse was still most of the time, he finally calledme back saying he had trouble talking to me that he had problems not only on my computer chat but also to phons me, I thought that was very odd seeing that you are a phone company. He finally phoned me back and just started to put the security on why I know this is because I was watching the whole time, he worked on it for couple of minutes and then again it was dormid , much later againe called me back and said he was having problems with his connection with the computer and the phone line, he than trid again this time he told me that my laptop needed to go to a pro technician and get more ram, that was also odd to me because I have your security on my desk top which is alot older then my laptop so I tried to explain that several times and finally he did not agree and I wanted to talk to his manager, at that time it was almost noon he also trid to tell me that I needed more ram and I tried to explain to him that my other computer works with your security and then he said call us back when tou get more ram I was getting very disappointed at that time and I SAID TO WHY DOES IT WORK ON MY OLD DESKTOP THEN AND IT WILL NOT WORK ON MY NEWER LAPTOPHE HESITATED AND THEN SAID THAT i HAD THE OLD VERSION AND THAT YOUR COMPANY IS NOT RESPONSIBLE IF MY COMPUTER CRASHES wHICH i THINK IS REDICULOUS SO THEN i SAID TO HIM THAT i HAVE TO GO TO WORK SO i THOUGHT THAT i WILL MISS A COUPLEOF HOURS WORK AND SAID TO HIM THATWILL YOU JUST PUT ON THE OLD VERSION WHICH AGAIN TOOK SUCH ALONG TIME i CALLED NOT ONLY ONCE TO YOUR COMPANY BUT THREE TIMES PRIOR BECAUSE WE HAVE WIRELESS AND THREE PEOPLE ARE CONNECTED AND WHEN i DID IT TOOKABOT 15 MINUTES SUCCES FULLY, ANY WAY THEN I COULD NOT WAIT ANY LONGER TO GO TO WORK I ALREADY LOST TIME AND MONEY SO I LEFT WITH HIM IN CON TROL. I HAD TO CALL BACK MUCH LATER AND SPEAK TO ANOTHER REP AND SHE WAS VERY NICE I EXPLAINED TO HER AND THEN TOOK CONTROL OF MY COMPUTER AND IN JUST A FEW MINUTES WE CHATTED ON THE COMPUTER AND SHE SAID THAT i HAVE THE OLD VERSION ON IT AND WHITHIN 5-10 MINUTES IT WAS ALL FIXED AND I THANKED HER VERY VERY MUCH. I LOST ALOT OF TIME AND MONEY AND IF I WOULD HAVE NOT KNOWING BETTER BECAUSE OF THE EXPERIENCE WITH THE OTHER 2 UNITS THAT I HAVE GOTTEN INSTALLED WITH YOU AND WOULD HAVE LISTENED TO BOTH OF THE OTHER GUYS I WOULD OF LOST MORE MONEY AND TIME GETTING MORE RAM. I AM VERY DISAPPOINTED AND IF NOT COMPENSATED I WILL BE CANCELLING MY SUBSCRIPTION AND TAKEN IT TO THE BETTER BUSINESS BUREAU. I HOPE THAT THIS HELPS WITH YOUR FUTURE BUSINESS PRACTISES WITH USING PEOPLE THAT ARE NOT TOTALLY EDUCATED WITH YOUR TECHNOLOGY..I HAVE NO DISRESPECT FOR YOUE COMPANY I HAVE HAD VERY MANY VERY GOOD EXPERINCES WITH SEVERAL OF YOUR EMPLOYEES, IT IS JUST THAT YOU HAVE TO KNOW THAT SOME OF THEM ARE NOT QUALIFIED AND HAVE VERY LITTLE PEOPLE SKILLS AND OF THAT OF THE LANGUAGE. I HOPE I WILL HERE FROM YOU SOON SO THAT I KNOW WHERE I STAND AND WILL HAVE A COPY OF THIS REPORT. THANKYOU VERY MUCH FOR INSTALLING MY SECURITY SYSTEM AND HOPE THAT WE TOGETHER CAN RESOLVE THIS ISSUE AND KEEP WORKING TOGETHER AND THEN I WOULD BE ABLE TO RECOMMEND YOUR SERVICES TO COLLEAGES AND FAMILY AND OTHERS... SINCERELY DANIEL CHARLES VELTRI.",1
329709,03-FEB-12,02-FEB-12,Carolina,,en,65.95.247.188,denisesmith36@sympatico.ca,14828902,000000123018543,4,4,Let me no my internet was down ... then i would not of contacted you,3
329710,03-FEB-12,02-FEB-12,Justin,,en,70.51.225.104,dwrogers@sympatico.ca,14829374,000000123006342,5,5,-no additional thoughts -- everything was perfect,5
329711,03-FEB-12,02-FEB-12,Leslee,,en,67.68.17.41,Margaret47@sympatico.ca,14826008,000000123003649,4,4,"The reason I called - I returned old modem when new one arrived but I got 2 letters telling me to return old modem 
WHY??",3
329712,03-FEB-12,02-FEB-12,Naim,,fr,70.53.188.38,yves.lavertu@sympatico.ca,14838908,000000123009492,5,5,,5
329713,03-FEB-12,02-FEB-12,Colleen G,,en,70.50.191.126,whataclassylady@sympatico.ca,14838700,000000122999673,5,5,use this representative as a model for everyone else She was great.,5
329714,03-FEB-12,02-FEB-12,Zied,,fr,174.93.146.131,annie.rochette@sympatico.ca,14826686,000000123020493,5,5,,5
329715,03-FEB-12,02-FEB-12,Olivier,,en,184.144.16.17,beverley1@sympatico.ca,14827228,000000123022460,5,5,,5
329716,03-FEB-12,02-FEB-12,Mamta Tank,,en,184.144.16.17,beverley1@sympatico.ca,14827230,000000123023011,5,5,,5
329717,03-FEB-12,03-FEB-12,Med amir,,fr,70.30.175.174,roland.laurence@sympatico.ca,14836542,000000123024106,5,5,Cela aurait été difficile de faire mieux,4
329718,03-FEB-12,24-JAN-12,Maurice,,fr,74.14.210.122,pierre.chesta@sympatico.ca,14724952,000000122791813,5,5,,5
329719,03-FEB-12,02-FEB-12,Nasra,,en,67.70.57.182,matthews71@sympatico.ca,14834112,000000123004658,5,5,nothing,5
329720,03-FEB-12,02-FEB-12,Victor Gabriel,,en,174.89.133.65,purkat@sympatico.ca,14835916,000000123000336,1,1,"AGAIN.......I received a letter telling me I had to get a turbo hub.   I ORDERED this on Jan 19th.   Someone at Bell SCREWED UP.   I have been trying since then to have the situation rectified.   I have been on hold for hours over the last 2 weeks.   I have been transferred from one dept to another........each time being told they could not help me and transferring me again.   ABSOLUTELY THE MOST FRUSTRATING DEALING I HAVE EVER HAD IN MY LIFE......ALL FOR A TURBO HUB THAT I DID NOT REQUEST BUT WAS TOLD I HAD TO SWITCH TO.   I am still in ""limbo"" wondering what is going on over all of this nonsense.   I WISH SOMEONE WOULD GET THIS RESOLVED IMMEDIATELY.",1
329721,03-FEB-12,02-FEB-12,David,,en,70.27.67.88,dwanner@sympatico.ca,14829360,000000123004064,5,5,,3
329722,03-FEB-12,02-FEB-12,Deepika,,en,70.50.53.153,dtricker@sympatico.ca,14829302,000000123015828,5,4,,5
329723,03-FEB-12,02-FEB-12,Chuck,,en,64.228.158.146,jsmorgan@sympatico.ca,14832250,000000123008994,2,3,Technician could have been less surly,2
329724,03-FEB-12,02-FEB-12,Armando,,en,174.91.8.28,hal.vincent@sympatico.ca,14830766,000000123004630,5,5,"I can't imagine better service or suggest improvements. Your representative (Armando) was highly professional, patient (my computer knowledge is minimal when it comes to technical issues). He was understanding,  courteous, friendly and fixed my problem completely. I think he should be commended. ",5
329725,03-FEB-12,02-FEB-12,Imed,,fr,184.146.247.149,sebastienmartin@sympatico.ca,14837018,000000123021549,5,5,,5
329726,03-FEB-12,02-FEB-12,Michael,,en,76.67.132.32,davidawilson@sympatico.ca,14828722,000000123019661,5,5,,4
329727,03-FEB-12,01-FEB-12,Lamya,,fr,67.68.165.214,j1gagnon@sympatico.ca,14817242,000000122978278,5,5,"me faire parvenir les forfait mise a jour !pour épargner des économies et non que moi je constate la surcharge !! 
",5
328168,01-FEB-12,31-JAN-12,Manoj Sandra,,en,70.27.8.58,ncrifo@sympatico.ca,14807264,000000122967742,4,4,,4
328169,01-FEB-12,31-JAN-12,Mindy,,en,65.92.25.224,jsjoseph@sympatico.ca,14804670,000000122966071,1,1,LISTEN TO THE CUSTOMER! ,1
328170,01-FEB-12,31-JAN-12,Ever,,en,70.53.229.4,regimark@bell.net,14808442,000000122952280,5,5,None.,5
328171,01-FEB-12,30-JAN-12,Vincent,,en,72.38.74.242,ruth.magee@bell.net,14796690,000000122935728,4,3,,4
328172,01-FEB-12,31-JAN-12,William,,en,74.15.22.172,newburgh@bell.net,14807312,000000122952565,3,2,"Some what lengthy comments.
I do not have a complete record of ALL of my phone conversations and chat sessions however I believe that you will be able to refer your records for verification.
I contacted your tech group on at least five occassions and found ALL of your representatives to be friendly and sincere in their effort to solve my problems.
Not being highly knowledgeable about computers, I am still uncertain as to the cause, but upon trying to notify some 34 contacts of the new bell.net email address, recieved an error message regarding fears that it was viewed as junk mail. I subsequently could not send out any email messages from that email address.
One of your reps suggested it would take 24-48 hours for that block to expire. I later received a phone call from a gentleman who enlightened me to the fact that if it was a BLOCK, Microsoft would have to resolve the problem, which could take 3 - 4 days, but after further convesation and checking he informed me that the problem was resolved. (Which, apparently it was.) There was a suggestion that the problem was because I tried to notify 34 contacts via one e-mail message. If that in fact is the case, my surprise is that whoever wrote the software which creating this problem, did not foresee the normality of a new client wanting to notify multiple contacts of a new email address in one email message.
Another contributing factor to my frustration is that some of your tech support staff speak such poor English, that it is quite difficult to focus on a specific topic of conversation, when every word is not understood.",3
328173,01-FEB-12,31-JAN-12,Naoufel,,fr,184.145.216.111,briere.j@sympatico.ca,14800184,000000122953831,2,1,"Je suis en désaccord avec le recours à des technicciens d'un autre pays pour du support technique. Ils ont beau être bilingue, ils ne comprennent pas toujours très bien le sens de notre requête",2
328174,01-FEB-12,31-JAN-12,Imen,,fr,69.157.227.223,lespeintures.R.C@sympatico.ca,14805514,000000122955755,2,1,"Mon problème de vitesse internet n'est pas résolu,",2
328175,01-FEB-12,31-JAN-12,Khalil,,fr,184.145.216.111,briere.j@sympatico.ca,14800186,000000122954030,1,1,Nouos permettre comme québécois de pouvoir choisir d'être servie par des techniciens québécois. J'ai le droit à cet accomodement raisonnabvle lorsqu'on en accorde des biens pires aux immigrants,2
328176,01-FEB-12,31-JAN-12,Ramzi,,fr,184.145.216.111,briere.j@sympatico.ca,14800188,000000122954079,1,1,"Donnez-nous la possibilité pour les québécois qui le requièrent la possibilité d'avoir le service et soutien technique d'un québécois. À date lorsque j'ai eu le soutien par clavardage de deux québécois de Montréal, très très satisfait",2
328177,01-FEB-12,31-JAN-12,Amanda,,en,76.69.42.60,epr@sympatico.ca,14802162,000000122950443,4,3,"more of a reductionon phone services
",4
328178,01-FEB-12,31-JAN-12,Edgar,,en,69.158.164.32,james_semple8@sympatico.ca,14803868,000000122961328,1,1,have someone answer who speaks english,1
328179,01-FEB-12,31-JAN-12,Gloria,,en,184.146.80.191,darkojovic@bell.net,14801272,000000122955970,5,5,,4
328180,01-FEB-12,31-JAN-12,Guy,,en,70.29.7.73,070255@sympatico.ca,14798378,000000122953060,2,2,To improve my internet connection and apeed up my sympatico web server,3
328181,01-FEB-12,31-JAN-12,Imran,,en,69.158.172.36,sdwong@sympatico.ca,14809284,000000122951505,4,4,none,4
328182,01-FEB-12,31-JAN-12,Rashika,,en,70.26.99.52,alexander.kiddie@sympatico.ca,14799002,000000122954948,5,5,Nothing,5
328183,01-FEB-12,31-JAN-12,Jamila,,fr,174.92.220.181,couture.lussier@sympatico.ca,14800984,000000122953240,5,4,,4
328184,01-FEB-12,31-JAN-12,Mariem,,fr,174.92.220.181,couture.lussier@sympatico.ca,14800986,000000122954387,4,4,,4
328185,01-FEB-12,31-JAN-12,Allaura,,en,70.27.127.204,omicrontech@sympatico.ca,14807574,000000122951488,4,3,Provide the service at the contracted price without my intervention. Your marketing practices leave plenty to be repaired. You treat existing customers like chattel! Shame,3
328186,01-FEB-12,31-JAN-12,Emely,,en,70.54.112.85,rregiste@sympatico.ca,14808904,000000122953614,4,4,,5
328187,01-FEB-12,31-JAN-12,Elmer,,en,64.228.215.127,tomclancy@bell.net,14810366,000000122964900,5,5,"Elmer was very professional and courteous with his response to my question. Another good experience, Thank you.",5
328188,01-FEB-12,25-JAN-12,Nouha,,fr,69.159.158.203,deniseddumont@bell.net,14732208,000000122811882,5,5,la demoiselle qui m a répondu a été tres courtoise et a bien su répondre a mes besoins du moment et je l en remercie énormément  merci,5
328189,01-FEB-12,31-JAN-12,Ibtissem,,fr,76.69.108.77,kolodenchouk@sympatico.ca,14805168,000000122962770,5,5,"Rien,la demoiselle est bien gentille et elle sait ce qu'elle fait.Un gros merci a cette demoiselle pour le bon service et soutien tout au long de mon appel,merci encore René Kolodenchouk.

P.S.Je suis tres satisfait du service obtenu.RK",5
328190,01-FEB-12,31-JAN-12,Mark,,en,70.31.61.23,homequilting@sympatico.ca,14803480,000000122954982,4,4,,3
328191,01-FEB-12,31-JAN-12,Daniel,,en,70.30.135.56,charity.morrison@bell.net,14800668,000000122960585,4,3,,3
328192,01-FEB-12,31-JAN-12,Mary,,en,174.92.106.25,jsmith8@sympatico.ca,14804674,000000122947326,5,4,,4
328193,01-FEB-12,17-JAN-12,Jayne,,en,207.61.224.15,k-m-graham@bell.net,14639654,000000122635326,4,5,Why do we have to put in our account and then get asked again each person you are transferred to along the way.  Wait time was acceptable.,4
328194,01-FEB-12,31-JAN-12,Umesh,,en,70.26.64.210,mypixie@sympatico.ca,14807234,000000122964973,5,5,"Not sure what has been blocked, or why. (in email)",5
328195,01-FEB-12,31-JAN-12,Srinivas,,en,70.27.68.229,don.carroll@sympatico.ca,14801758,000000122954358,1,1,solved the problem,1
328196,01-FEB-12,31-JAN-12,Md Jihed,,fr,76.69.182.122,y.sanfacon@sympatico.ca,14811018,000000122955854,5,5,,4
328197,01-FEB-12,31-JAN-12,Krishnan,,en,50.101.169.241,portbuilt@sympatico.ca,14808116,000000122955526,3,4,"seems since i upgraded to high speed, i have had weekly problems,  new modem was supplied, still problems, just recd new cable, so now up and running again, a cable was promised in the mail, 3 weeks ago, but never recd.",4
328198,01-FEB-12,31-JAN-12,Stephan,,en,205.193.94.40,j.hutcheon@sympatico.ca,14803722,000000122971888,5,5,"Add to Key field ""or password"" when changing the SSID name. Also document that the key is changed to a password in the internet documentation booklet.",5
328199,01-FEB-12,30-JAN-12,Majdi,,fr,174.93.243.105,robert.royer@sympatico.ca,14796478,000000122932289,4,4,"m'aviser un peu plus tôt que c'était
un trouble de connexion et de m'envoyer
le technicien plus tôt",4
328704,02-FEB-12,01-FEB-12,Karina,,en,174.89.192.95,claudej23@sympatico.ca,14813950,000000122978375,2,3,The person I contacted seemed liked she did not care and was just going through the motions. She actually suggested something that would have made my situation worse. When I questioned her about under my circumstances she admitted it would create a problem.  I lost all trust and decided to end the conversation.,2
328705,02-FEB-12,26-JAN-12,Mohamed,,fr,64.228.84.101,pjallard@sympatico.ca,14752918,000000122849051,2,4,"La personne avec qui je parlais, était très difficile à comprendre, j'ai été oubligé de répéter, surtout de parler fort elle m'entendait pas,à plusieurs reprise.",4
328706,02-FEB-12,28-JAN-12,Hector,,en,70.50.176.132,l.avison@sympatico.ca,14775628,000000122895571,3,3,"Tech Ser on Saturday (am) diagnosed our internet problem (Defective AC supply to rented Bell white modem) but could not supply replacement cord promptly.  The order went awry & did not arrive until this Wed. noon. [4 days without Internet!] We offered to go to a Bell store in Barrie on Mon. to pick it up but were told the item wasn't available that way.
A call from Bell on Mon. re: service was more of a nuisance than helpful.  It was complex to fill caller in on the issue & get status & method of the pending shipment despite having an order number to reference.
Result = frustration.",3
328707,02-FEB-12,01-FEB-12,Linda,,en,76.67.161.229,j.blais01@sympatico.ca,14817192,000000122977718,2,2,the tech was great but the line got disconnected???,5
328708,02-FEB-12,01-FEB-12,David,,en,76.67.29.218,tb2552@bell.net,14824564,000000122978772,5,5,Nothing...everything was good.,5
328709,02-FEB-12,01-FEB-12,Paola,,en,76.64.120.75,queeny747@sympatico.ca,14822258,000000122995367,5,4,Find the number and company name of the caller and deal with this type of crime. Since it did not show on my phone I cannot report it. I have to have a number and time to do anything. In the meantime they are free to do this to someone else.,4
328710,02-FEB-12,01-FEB-12,Catherine,,en,64.228.88.19,severip@sympatico.ca,14823594,000000122991226,5,5,"Quite happy, even surprised with the outcome.",5
328711,02-FEB-12,01-FEB-12,Kayla,,en,70.48.73.63,margaret.kent@sympatico.ca,14820084,000000122978998,5,5,,5
328712,02-FEB-12,01-FEB-12,Khaoula,,en,70.24.173.9,yfca@sympatico.ca,14825578,000000122980126,5,5,,5
328713,02-FEB-12,27-JAN-12,Ahmed,,en,216.208.50.190,larry.english@sympatico.ca,14763766,000000122861083,2,2,Your representative could have known what he was doing. My IT serviceman figured it out.,2
328714,02-FEB-12,01-FEB-12,Yosra,,fr,70.52.99.184,lbelanger_43@sympatico.ca,14819128,000000122977236,5,5,,5
328715,02-FEB-12,01-FEB-12,Salvador,,en,69.158.50.148,geodunn@sympatico.ca,14816166,000000122990635,4,5,nothing,5
328716,02-FEB-12,01-FEB-12,Khaled,,fr,70.48.223.152,behef@bell.net,14812756,000000122995012,,1,"Mon retour chez Bell est une catastophe. 
1-Attente du technicien pour l'installation (un samedi matin 
2- pcq bell n'a pas dit qu'on avait du service de 5 à 9 dans la semaine.

3 Mauvaise installation télé
4 Mauvaise installation internet
5 Mauvaise information sur les service de télé lors de la présentation pour changer de serveur

Le service de télé est archaique

La majorité des techniciens sont stressés et

Pour le moment, je considère que ce changement de serveur est une grosse ERREUR",1
328717,02-FEB-12,01-FEB-12,Madiha,,en,74.15.93.65,cverheyen@sympatico.ca,14814170,000000122996068,3,1,,4
328718,02-FEB-12,01-FEB-12,Allaura,,en,74.15.93.65,cverheyen@sympatico.ca,14814172,000000122976445,5,4,,4
328719,02-FEB-12,01-FEB-12,Rajesh Kumar,,en,206.47.78.150,wjdoucette@bell.net,14825432,000000122981222,1,1,Get some one who can speak English .,1
328720,02-FEB-12,01-FEB-12,Joseph,,en,184.146.64.177,sadia7@sympatico.ca,14823250,000000122977776,5,5,Customer care bring it to canada,5
328721,02-FEB-12,01-FEB-12,Srinivasan,,en,128.100.162.29,slotkin@sympatico.ca,14823916,000000122975361,1,1,"Your ""service"" is lousy. I did not talk to Srinivasan at 10:31 am on February 1. I talked to him from about 8:00 am to 9:15 am on that date. In all that time he said that Outlook Express was corrupt and then set me up for Outlook. But when I clicked on my e-mail when I got back from work, it still forwarded me to Outlook express and the same problems. I now can't find Outlook where he set me up. Also, I spoke to Miguel on Jan. 31 from 6:15 pm to 6:45 Pm and he said there was something stuck on my server (e-mail related) that was blocking mail from getting out and kept sending e-mails to people every 6 minutes. Miguel said he would have someone from the e-mail department look at the problem and remove it. They were to call me on Jan. 31 at 11:00 pm. They never did and still haven't. When I mentioned this to Srinivasan, he said there was no record of any call to Miguel the night before. What kind of service do you call that? I will now take my computer into work and have out IT person look at it. Frustrating in the extreme. And the last time I had a complaint regarding your ""service"" I never hard from anyone as follow-up. ",1
328722,02-FEB-12,01-FEB-12,Casey,,en,76.69.86.165,aslater@sympatico.ca,14812444,000000122988688,1,2,Provide better data and a better understanding of my set up,1
328723,02-FEB-12,01-FEB-12,Amine,,en,174.91.228.251,mohamed.talaat@sympatico.ca,14820964,000000122982097,5,5,,4
328724,02-FEB-12,01-FEB-12,Wynbert,,en,76.69.86.165,aslater@sympatico.ca,14812446,000000122980467,1,1,I did not call at this time.  I was in a meeting at 1:06 so your records are incorrect.  I called earlier in the afternoon.,1
328725,02-FEB-12,01-FEB-12,Vijay,,en,184.144.49.10,nsmartinez@sympatico.ca,14821520,000000122975912,4,4,,4
328726,02-FEB-12,01-FEB-12,David,,en,174.95.206.116,joyce.millar@sympatico.ca,14818222,000000122973647,5,4,"My experience with the customer service representative was excellent.  The problem stemmed from the fact that internet service was down in the 905 area.  This morning, February 2, the service was down again in the 905-624 exchange.  I'm not sure why it had to be down two mornings in a row.  However, I was glad that there was an automated message telling me that when I called this morning.  In that way, I did not have to ""tie up"" a service rep who could be assisting clients whose internet was up and functional.",3
328727,02-FEB-12,18-JAN-12,Jose,,en,65.92.199.130,gregory.wilson@sympatico.ca,14651892,000000122655369,1,1,It was obvious that the person I spoke with was NOT interested in helping me get my problem corrected. I am not looking to have someone smother me in nauseating company induced prewriten kindness but a hint of interest would have been nice.,1
328728,02-FEB-12,01-FEB-12,Faqria,,en,70.48.229.111,gaylebg@bell.net,14816102,000000122987236,3,4,It would be nice if I could understand what the person is saying. English is dreadful. ,3
328729,02-FEB-12,01-FEB-12,Kyle,,en,174.95.201.83,bpowell@sympatico.ca,14813108,000000122978439,4,4,,4
328730,02-FEB-12,01-FEB-12,Salvador,,en,69.157.55.206,knotakare@sympatico.ca,14818852,000000122976611,4,5,none,5
329193,02-FEB-12,24-JAN-12,Elmer,,en,76.71.55.43,bpscp@sympatico.ca,14715896,000000122801180,5,4,Elmer was excellent.  I should have mentioned though that I needed my net book to talk to the main laptop.  Now I have to figure out how to do that so maybe I will have to call again.,5
329194,02-FEB-12,01-FEB-12,Lohith,,en,70.54.11.232,habfan10@sympatico.ca,14816638,000000122976922,5,5,the person i spoke with was a true professional,5
329195,02-FEB-12,01-FEB-12,Majdi,,fr,64.228.86.220,mylene63@sympatico.ca,14821216,000000122983884,5,5,,5
329196,02-FEB-12,31-JAN-12,Ammar,,en,70.24.175.130,michelstjacques@sympatico.ca,14806780,000000122965161,4,5,"Better explanation when we take  or by the service what are all the cost involved.
",5
329197,02-FEB-12,01-FEB-12,Vijayashanti,,en,174.95.4.127,idaderose@bell.net,14817058,000000122998016,5,5,x,5
329198,02-FEB-12,01-FEB-12,Karthika,,en,65.93.163.58,george.horvath@sympatico.ca,14816176,000000122984566,5,5,nothing,5
329199,02-FEB-12,01-FEB-12,Ben Mahmoud,,fr,70.48.92.37,legrandbarda@sympatico.ca,14819212,000000122995546,5,5,,5
329200,02-FEB-12,01-FEB-12,Alonia,,en,76.65.35.29,patricia.partridge@sympatico.ca,14821768,000000122978209,4,4, Making the payments less with the better service,5
329201,02-FEB-12,01-FEB-12,Kota,,en,70.48.162.153,ladygnu@sympatico.ca,14818998,000000122996289,5,5,I was quite pleased with all aspects of the experience,5
329202,02-FEB-12,01-FEB-12,Latregan,,fr,69.159.155.161,francine.gravel4@sympatico.ca,14815830,000000122985335,4,4,Des coûts encore plus bas!,4
329203,02-FEB-12,29-JAN-12,Snehalatha,,en,74.14.154.230,r.hammerl@sympatico.ca,14786454,000000122904849,5,5,Nothing,5
329204,02-FEB-12,01-FEB-12,Rashika,,en,67.71.20.67,keith.clingen@sympatico.ca,14818622,000000122991131,5,4,,4
329205,02-FEB-12,01-FEB-12,Christopher,,en,65.95.140.102,kv.hill@sympatico.ca,14818940,000000122990817,5,5,"Every thing was resolved,thank you.",5
329206,02-FEB-12,31-JAN-12,Maria,,en,70.51.73.158,larrm@sympatico.ca,14805392,000000122947265,3,1,this issue (SLOW INTERNET SPEED) HAS BEEN GOING ON SINCE BEFOR CHRISTMAS AND IS STILL NOT RESOLVED!,2
329207,02-FEB-12,01-FEB-12,Seifeddine,,fr,76.68.137.26,fjordan7@sympatico.ca,14815737,000000122994096,4,4,que le e-mail soit plus clair a lire allez voir le e-mail de bell-télé du  premier coup d'oeil  on voit tous les détails   merci,4
329208,02-FEB-12,01-FEB-12,Tony,,en,74.15.30.138,sandra.cab@sympatico.ca,14823360,000000122984684,5,5,nothing - I got the answer I needed,5
329209,02-FEB-12,31-JAN-12,Jay,,en,174.91.34.183,leemy@sympatico.ca,14805482,000000122950599,5,5,"I dont think any as I had one qustion,I got answer.",5
329210,02-FEB-12,01-FEB-12,Yahia Isameddine,,fr,76.69.175.40,gillortie@bell.net,14816318,000000122984799,4,5,,5
329211,02-FEB-12,01-FEB-12,Asir raja,,en,67.71.140.36,glalonde5@sympatico.ca,14816350,000000122995752,4,4,It was fine.,4
329212,02-FEB-12,25-JAN-12,Nawel,,fr,67.68.141.186,jvalois3@sympatico.ca,14735753,000000122813417,5,4,,5
329213,02-FEB-12,01-FEB-12,Souhaib,,fr,76.64.108.103,roger.morin082@sympatico.ca,14822898,000000122993588,3,2,"Faire un résumer total de la nouvelle transaction qui avait été convenu.  Des points importants sur les coûts ont été oubliés.  J'ai été obligé de rappeler en date du 2 février 2012 pour faire les corrections avec un superviseur.
 Roger Morin.  roger.morin082@sympatico.ca",4
329214,02-FEB-12,01-FEB-12,Abid,,en,184.144.142.67,suad01@bell.net,14824242,000000122994824,5,5,I read about unlimited word calling .isuggest to add arabic countries like iraq and syria,5
329215,02-FEB-12,01-FEB-12,Jose,,en,74.14.182.32,joselitos@sympatico.ca,14818172,000000122984676,2,2,"Try monitoring my line for awhile make sure my internet line will not fail. it is still telling me that i should have the ""phone filters installed"", well, they have been installed since day 1 of the implemented add-on issue of interference.
I thought this was taken care of already after dedicated line for my internet was installed. ",3
329216,02-FEB-12,30-JAN-12,Casey,,fr,184.145.177.27,monique_86@sympatico.ca,14795096,000000122935387,5,4,"Rien du tout, tout a été parfait. Merci!",5
329217,02-FEB-12,01-FEB-12,Sara,,en,64.229.224.56,lisebob@sympatico.ca,14819476,000000122995984,1,1,"While trying to find the problem with my internet connection being down, the customer care representative could not find the problem after trying various things and transferred me to technical support.  The call was not transferred properly and I got cut off.  I had to call back again and start over with the process.  Not very professional.  My problem was resolved the following day when a local technician came to change out my modem.",3
329218,02-FEB-12,31-JAN-12,Latisha,,en,70.30.146.66,seadiddy@sympatico.ca,14809286,000000122952524,3,3,CROSS TRAINING ,2
329219,02-FEB-12,01-FEB-12,Latisha,,en,174.91.142.3,ken.wilson@bell.net,14818656,000000122973892,4,5,It was hard to hear both agents.  I mentioned this to Latisha and she repositioned her headset so I could hear her better.  I shouldn't have needed to mention this to her.  Perhaps new headsets would improve the situation.,4
329220,02-FEB-12,31-JAN-12,Kay,,en,64.229.157.32,couttsie71@sympatico.ca,14800982,000000122965324,4,4,,4
329221,02-FEB-12,01-FEB-12,Ali,,en,184.145.109.125,catbertrand@sympatico.ca,14813512,000000122975228,5,5,,5
329222,02-FEB-12,01-FEB-12,Zahid Ahmed,,en,70.26.142.22,mjuby@sympatico.ca,14820890,000000122994533,5,5,Nothing,4
329223,02-FEB-12,01-FEB-12,Ryan,,en,64.231.61.221,m.hopp@sympatico.ca,14819812,000000122992769,2,2,listen,1
329224,02-FEB-12,01-FEB-12,Bry,,en,76.64.120.121,dherr@bell.net,14814802,000000122974791,5,5,this experience was efficient and great.  they should all be like this!,5
329225,02-FEB-12,01-FEB-12,Ramzi,,fr,184.145.169.70,chantal63@sympatico.ca,14813666,000000122978303,5,4,,5
329226,02-FEB-12,01-FEB-12,Milo,,en,74.14.100.88,mebuck@sympatico.ca,14820504,000000122974848,5,5,,5
329227,02-FEB-12,23-JAN-12,Tracy,,en,70.51.130.45,rkurzawa@bell.net,14712258,000000122756894,5,5,Enchance the process by sending out confirmation email to summarize and confirm the transaction. I recall this being done in the past. Not that everything wasn't explained clearly to me it surely was ... but just in case the billing doesn't match up to what was discussed. There would be a record.  It's happened before.,5
329228,02-FEB-12,01-FEB-12,Lorie,,en,70.24.155.161,lawswm@sympatico.ca,14819124,000000122994134,5,5,,5
329229,01-FEB-12,31-JAN-12,Oscar,,en,65.92.34.118,paul.tobin@sympatico.ca,14807794,000000122971626,5,5,,5
329230,01-FEB-12,31-JAN-12,Ghorden,,fr,70.54.134.186,elangeron@sympatico.ca,14802074,000000122968105,5,5,,5
329231,01-FEB-12,31-JAN-12,Kevin,,en,174.91.132.160,b.todorov@sympatico.ca,14799582,000000122969330,4,4,,3
329232,01-FEB-12,31-JAN-12,Rahul,,en,69.158.22.18,jmonson@bell.net,14804356,000000122969936,3,3,II have had so many issues and each person or technician does the opposite of what was done before. I am confused ant don't feel I am getting maximum use of my iPad and computer.,2
327694,30-JAN-12,29-JAN-12,Yao,,en,64.228.158.93,nolamacfour@sympatico.ca,14785946,000000122916976,5,5,"My uncle(Dr. Harvey Cruickshank)was a former Vice President of Bell Canada.
I am loyal to Bell,but also your customer,and have never had a terrible experience like this.This last person, Yao, was wonderful, but Jan 29 required multiple calls intended to simply activate Outlook Express on my second new computer (I only use it for calendar appointment notifications). Prefer using Bell Mail.
First call..Moses at first was wonderful.Installed perfectly for 2 sympatico e-mails,but while still giving remote access,I realized this worked differently than the one Bell installed on my laptop at Christmas.A sign in Bell Mail said another programme was deleting mail from Bell as it collected.I said to Moses..nooo don't touch mail on the server,just take copies and leave it alone.It had created a pop folder,and message on Bell said other program is deleting,so as protection it created and stored the mail there,instead of inbox.Moses told me it was how it worked (I insisted a lady at Bell set my laptop so it could not interfere with main server by selecting something inside outlook choices.He said Microsoft had updated(changed) I would have to call Microsoft. I insisted it was Bell who did it..an easy click in OUTLOOK and Moses HUNG UP ON ME.
Second person(I had several)again was wonderful and went to Outlook, reconfigured by a couple of clicks (don't delete from server..LEAVE A COPY).Fixed perfectly,I hung up..discovered we only changed one email..
THIRD call.Again great person..fixed the second..wonderful and quick.Then,I realized the OUTLOOK LOOKED DIFFERENT THAN LAPTOP..NO CALENDAR.THIS WAS NEW COMPUTER,A TECH TRANSFERRED MY MICROSOFT BUSINESS OFFICE DISC (WITHOUT INSTALLING OUTLOOK).
FOURTH CALL TO BELL..AGAIN GREAT HELP.ALL WERE GIVEN REMOTE ACCESS.THIS WAS OLDER VERSION.I think (Tyler).he waited while I hunted for my discs (normally my discs are in the slots of my huge business wall unit,but I forgot this was a larger box..Tyler suggested I install and call back for configuration.Did that,
FIFTH CALL, and last person had to configure for the two sympaticos to work. Other than a time when I typed Turkish Van Kittens for sale, images.and found myself invaded by a browser highjacker which took second level several hours to prevent them (this was an illegal sex site which was shut down immediately by server)..I have never had such a day with Bell..just to get OUTLOOK configured.
But, I understand the complexities required of your technicians with so many different expected programmes and knowledge. I usually have wonderful service from San Salvador, and India.
But, I am still loyal to Bell.
Nola Bogie",5
327695,30-JAN-12,29-JAN-12,Oscar,,en,70.49.13.243,pafflora@sympatico.ca,14786072,000000122912569,3,2,"
There is a need for you to carry out basic elocution training for those who answer the phone.  The customer already has a frustrating prohlem, or he/she would not be calling.  Your agent imagines he is speaking English--not so, he is speaking heavily-accented English, while delivering a complicated message, filled with technical terms, too rapidly.  The customer interrupts often, further obscuring the message.  No good. Evidently, some of your agents are good in their delivery, others are atrocious.  Bell needs to dispose of these personal attributes or shortcomings on the part of the agent.  As it now is, the system suffers because each call is taking longer than necessary to allow for repititions, and it must be extremely frustrating to the agent, who is faced with a double task: deliver the solution/getting understood.",2
327696,30-JAN-12,26-JAN-12,Gustavo,,en,70.48.58.251,frussell@sympatico.ca,14747120,000000122851271,4,4,"You gave a verbal delivery estimate of 1 day. The package arived this morning (30 Jan) at 10:00 am. Taking into account the weather was inclement Thursday and only somewhat improved Friday, and as there are no Purolator  delivery on Saturday and Sunday, we can understand the delayed delivery. Our internet was down; we anticipated delivery as promised. We are now reconnected. All is forgiven. Have a good day..  ",5
327697,30-JAN-12,29-JAN-12,Khan,,en,76.67.67.91,mccarthy@bell.net,14785378,000000122914474,4,4,Language accents a problem area,4
327698,30-JAN-12,28-JAN-12,Rene Jose,,en,131.137.245.209,dougmainland@sympatico.ca,14773070,000000122888761,3,4,,4
327699,30-JAN-12,18-JAN-12,Merly,,en,174.93.160.151,cbmw@bell.net,14649088,000000122657187,2,3,Transferred to more competent person a lot faster.,3
327700,30-JAN-12,20-JAN-12,Jean,,en,70.29.80.140,leitch.tanner@sympatico.ca,14681040,000000122708006,,,"I was told I would receive an email confirmation of the change within a few minutes, but it never came.  As such, I'm not sure anything was effected correctly.

It's hard to do this survey not knowing whether the time was well spent on the phone.",
327701,30-JAN-12,27-JAN-12,Youssef,,fr,184.144.179.237,monique044@sympatico.ca,14765772,000000122874548,3,4,,4
327702,30-JAN-12,26-JAN-12,Melvin,,en,66.209.55.67,roy.adams@sympatico.ca,14753872,000000122838495,5,5,NO,5
327703,30-JAN-12,26-JAN-12,Rym,,fr,70.30.199.243,olgasom@sympatico.ca,14752390,000000122846314,3,1,On n'a pas pu résoudre mon problème. Et pour vous répondre aujourd'hui je dois envoyer votre courriel à mon adresse hotmail pour pouvoir l'ouvrir.,5
327704,30-JAN-12,29-JAN-12,Houcem,,fr,76.69.196.23,domisyl1@sympatico.ca,14782376,000000122911574,5,5,h,5
327705,30-JAN-12,28-JAN-12,Partha,,en,205.233.80.187,jgriggs@bell.net,14774802,000000122894369,1,1,"Fix the problem and have someone on the line that spoke proper English.
Service has been horrendous.  I rew the day that we came back to Bell from Cogeco.  Internet is slow, don't have the cannels I had before and seervice stinks.",1
327706,30-JAN-12,07-JAN-12,Suresh,,en,70.53.215.146,radisch@bell.net,14525604,000000122407394,5,5,"My one concern (not related to Suresh)

We pay for high speed (6mgs upload) but 
this area of Gatineau only allows us 1.2mgs. All the buffering and jerky video is annoying (youtube for example) We certainly cannot stream a movie. 

If you cannot improve the speed, could we get a rebate or discount?

Thank you
Chris Radisch & (Deborah Giroux)
819 246 5910
radisch@bell.net",4
327707,30-JAN-12,26-JAN-12,Gilberto Jose,,en,69.158.64.15,sid.treml@sympatico.ca,14754448,000000122858390,5,5,,5
327708,30-JAN-12,27-JAN-12,Irving,,en,204.214.145.6,jbuonvivere@sympatico.ca,14762218,000000122881894,5,4,Can't hink of anything at this time.,4
327709,30-JAN-12,29-JAN-12,Erick,,en,70.48.217.94,allen.baird@sympatico.ca,14780696,000000122914513,5,5,Some conversation had to be repeted for me to understand the comments.,5
327710,30-JAN-12,26-JAN-12,Serina,,en,64.228.71.27,jonpar@bell.net,14749222,000000122849588,5,5,None,5
327711,30-JAN-12,24-JAN-12,Ibtissem,,fr,70.49.79.241,sergegarceau@sympatico.ca,14726544,000000122784507,5,5,,5
328200,01-FEB-12,30-JAN-12,Lohith,,en,70.30.22.77,carola99@bell.net,14790004,000000122934801,5,5,,5
328201,01-FEB-12,31-JAN-12,Welid,,fr,70.52.90.44,creillat@sympatico.ca,14801010,000000122952361,4,4,,4
328202,02-FEB-12,01-FEB-12,Amine,,fr,65.92.37.214,villeneuve.r@sympatico.ca,14825138,000000122989929,4,4,,5
328203,02-FEB-12,01-FEB-12,Rene Jose,,en,70.51.169.8,cc.phillips@sympatico.ca,14813534,000000122983014,5,5,,5
328204,02-FEB-12,01-FEB-12,Henda,,fr,174.93.202.164,rickboily@sympatico.ca,14822664,000000122974386,5,5,"Envoyez un techinien pour l'installation
ou nous aider par téléphone Surtout que c,est belle qui a pris la décision de me faire parvenir ce rooter ",5
328205,02-FEB-12,30-JAN-12,Yves,,fr,65.92.38.173,dores_h@sympatico.ca,14791012,000000122929706,4,4,"^J'ai reçu ce message soulement le 2 fév. 
  Enfin aujourd'hui on a réussi à régler mon problême
    MERCI",4
328206,02-FEB-12,23-JAN-12,Mary ruksana,,en,174.91.133.25,balmemo@sympatico.ca,14706230,000000122758594,1,1,"You could provide the service I'm paying for. You have charged me for a service you couldn't provide for many years.

I have complained numerous times and bottom line answer has always been ""we can't guarantee the download speed"".!!

It has nothing to do with guaranteeing the speed. It has to do with that you can't deliver the service I'm paying for.

The other day when calling your office to order the internet service to be moved from one line to another, the rep. made a very surprising statement. The service you're paying for cannot be provided on the telephone line you're presently using, but it can be provided on the line you now want to move the internet service to???

Between my business and personal services provided by Bell I'm spending over $ 2,000 a year!!

I want a person from your office, that can deal with this problem, to contact me immediately. If no resolve is accomplished I will cancel all my services with Bell. Thanks.",1
328207,02-FEB-12,01-FEB-12,Dilip,,en,70.49.210.194,johnhalbert@sympatico.ca,14818092,000000122997472,4,1,go beyond the immediate boundaries of the issue to recommend a dolution,4
328208,03-FEB-12,02-FEB-12,Mel,,en,70.55.176.90,hchap@sympatico.ca,14830854,000000123001707,5,4,"She did everything very well, but I had a contact with another agent before her who put me on hold for 12min as a result had to call back and that is when Mel helped me. The previous agent was very rude and aggressive. I think the name was Chris",4
328209,03-FEB-12,02-FEB-12,Sowmya,,en,70.24.174.218,jirar@sympatico.ca,14831860,000000123019437,5,5,Nothing.  The service was excellent.,5
328210,03-FEB-12,02-FEB-12,Perumalla,,en,174.88.213.176,bobcable@sympatico.ca,14827384,000000123010415,3,2,"Have the modem & internet sevice rectifide , so we will not recieve intermittent service , your sevice is very frustraring .",3
328211,03-FEB-12,02-FEB-12,Rym,,fr,76.64.244.242,clogus@bell.net,14828252,000000123003572,4,4,,4
328212,03-FEB-12,02-FEB-12,Alex,,en,67.71.11.13,hmartin75@bell.net,14830988,000000123013188,4,4,,4
328213,03-FEB-12,02-FEB-12,Rajesh Kumar,,en,70.48.160.83,jimdeb@sympatico.ca,14831836,000000123009756,2,1,"Maybe the people that we speak to should have all the knowledge that is needed, since having spoke with the next agent to learn that the first one was giving me wrong answers.",3
328214,03-FEB-12,02-FEB-12,Abdulkarim,,fr,70.48.16.95,pierre171@bell.net,14835800,000000123021371,1,1,rien a faire toujours pareille,1
328215,03-FEB-12,02-FEB-12,Manel,,fr,76.65.86.225,j-p.trempe@sympatico.ca,14831286,000000123003761,4,5,Je vous avoue que j'ai été heureux de ne pas avoir à attendre longtemps avant de pouvoir parler à une technicienne.,5
328216,03-FEB-12,17-JAN-12,Med amir,,fr,174.91.247.16,jacques_lessard@sympatico.ca,14638582,000000122638106,5,5,,5
328217,03-FEB-12,02-FEB-12,Mike,,en,174.88.215.153,talking@bell.net,14837868,000000123006228,3,4,,4
328218,03-FEB-12,02-FEB-12,Khalil,,fr,67.68.183.97,dianebolduc@sympatico.ca,14828998,000000123006979,5,5,Tout a été correct.,5
328219,03-FEB-12,31-JAN-12,Naveed,,en,174.89.41.81,thegab@sympatico.ca,14810228,000000122947790,2,2,"I had to call back twice to clarify what was beeing done after my conversation with the client retention representative,and to this date my service has not been improved-still have the same complaints about the internet dropping during my work- and the promissed new wireless modem has not arrived yet.
I hope that the billing will be done properly and as promissed 
But to be quite honest as of now I am still debating changing companies
It seems that one department does not know what the other one is doing and I am always being put on hold too long and then people still do not have the right aneswers",
328220,03-FEB-12,02-FEB-12,Daniel,,en,68.57.6.102,Negotiator@sympatico.ca,14826024,000000123015821,2,2,,1
328221,03-FEB-12,02-FEB-12,Naoufel,,fr,70.30.219.5,ve2tra@bell.net,14838438,000000123001298,5,5,Nothing,5
328222,03-FEB-12,02-FEB-12,Amine,,fr,70.30.156.195,gcarole@sympatico.ca,14830256,000000123004144,5,5,Rien,5
328223,03-FEB-12,02-FEB-12,Srinivasan,,en,74.12.43.183,pflew@bell.net,14835734,000000123003469,5,5,I was extremely pleased with the service I received.  Very professional.,5
328224,03-FEB-12,02-FEB-12,Justin,,en,70.26.148.91,gmiller17@sympatico.ca,14830550,000000123012031,5,5,Everything was fine.  I was very satisfied with the service I received from Justin.,5
328225,03-FEB-12,02-FEB-12,Grace,,en,74.198.9.239,michael.mattioli@sympatico.ca,14834434,000000122999772,5,4,,4
328226,03-FEB-12,28-JAN-12,Srinivas,,en,74.12.46.183,febbie@sympatico.ca,14773470,000000122895559,5,5,,5
328227,03-FEB-12,02-FEB-12,Mohammed,,en,184.148.174.197,j.fulton@sympatico.ca,14831310,000000123002865,5,5,,5
328228,03-FEB-12,02-FEB-12,Vidya,,en,207.164.79.60,ssandbrook@sympatico.ca,14837502,000000123015673,1,1,"Resolve the problem, instead of quickly bouncing me around from representative to representative . My Internet is still not working and I was asked the same questions over and over with no results.",1
328229,03-FEB-12,01-FEB-12,Nizar,,fr,74.14.210.83,jocelyn.dube@bell.net,14817988,000000122994236,5,5,ne pas faire le client quand il vous appel et surtout pas trop par emilie,5
328230,03-FEB-12,02-FEB-12,James,,en,74.12.190.60,bill.bowman@sympatico.ca,14827268,000000123007110,4,4,"This does not refer to James! He did a good job. This is to Bell as a company. When a person has a complaint, it should be something that is addressed right away. It took three or four attempts to resolve my complaint. It gets people upset and should never take that amount of time. This is a good way to lose business. ",3
328231,03-FEB-12,02-FEB-12,Wynbert,,en,184.144.43.231,shanksr@sympatico.ca,14837096,000000123009038,4,5,,5
328232,03-FEB-12,02-FEB-12,Aymen,,fr,70.51.9.98,rimar1923@sympatico.ca,14836336,000000123006072,5,4,rien,5
328233,03-FEB-12,02-FEB-12,Youssef,,fr,70.26.222.58,chefmenteur@sympatico.ca,14828018,000000123013544,4,4,très bien pour le broblème que j'avais..,4
328234,03-FEB-12,02-FEB-12,Tyler,,en,50.101.250.59,june.rickard@sympatico.ca,14832336,000000123021144,5,5,,4
328235,03-FEB-12,01-FEB-12,Tony,,en,76.67.75.221,klharrison@sympatico.ca,14818822,000000122977325,4,4,,4
328731,01-FEB-12,31-JAN-12,Revathi,,en,74.14.63.131,qaissuper@sympatico.ca,14808198,000000122956950,2,1,find techs that actually listen to the problem,1
328732,02-FEB-12,01-FEB-12,Mohamed,,en,69.159.109.73,georges.portelance@sympatico.ca,14816184,000000122985291,,1,"




Monsieur,
J'aurais apprécié recevoir ce sondage en francais.  J'aurais pu alors vous mentionner que les problèmes que j'avais n'ont pas été résolus.  
Je reconnais toutefois que ces sondages, et ce courierel sont tout à fait inutiles et ne seront pas considérés par votre entreprise.
Nous payons le fort prix pour des services de moins en moins fiables.
Voilà ce que je pense de vos services.
Les offres de votre concurrence me semblent de plus en plus alléchantes.
 
Sincèrement,
Georges Portelance

 



--------------------------------------------------------------------------------
Date: Thu, 2 Feb 2012 04:34:10 -0500
From: surveysms@bell.ca
To: georges.portelance@sympatico.ca
Subject: Satisfaction Survey / Sondage de satisfaction




























































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G Portelance,






 










Thank you for your recent calls about your Bell Internet service on
Wednesday, February 1, 2012.




 We'd love to hear how we did. We invite you to complete brief surveys about your recent service experiences with us - so we can learn how to serve you better.





 1. 













Contact at 3:05:19 PM on Wednesday, February 1, 2012 (reference 122985291) How did we do on this call?




     






 2. 













Contact at 2:30:18 PM on Wednesday, February 1, 2012 (reference 122984072) How did we do on this call?




     








 If you have any further questions about your Bell Internet service, please contact one of our experts by clicking here: bell.ca/internetchat




 Sincerely,



 John Watson


 Executive Vice President Customer Operations


 Customer Service



















 














































































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 ",1
328733,02-FEB-12,01-FEB-12,Celina,,en,67.70.105.39,alistair.gregor@sympatico.ca,14811972,000000122989952,3,1,Your rep worked at the problem for some time but did not find the cause.  However I had to end the call because I had to leave the house for another appointment. No fault of your rep. Perhaps if I had had more time to stay on the phone it might have been solved.,5
328734,02-FEB-12,01-FEB-12,Joseph,,en,64.231.148.116,ryork@sympatico.ca,14823146,000000122989031,5,4,nil,5
328735,02-FEB-12,29-JAN-12,Sam,,en,70.51.66.38,mark.mccombs@sympatico.ca,14785220,000000122911964,5,5,,5
328736,02-FEB-12,01-FEB-12,Sharon,,en,76.67.24.68,bopeg3@sympatico.ca,14813046,000000122982473,5,5,"Many times I have a problem understanding the representarive, because of the accent issue & then problems arise farther down the road.
Sharon was very easy to understand",5
328737,02-FEB-12,02-FEB-12,Noureddine,,fr,174.89.167.182,louisemerineau@bell.net,14819622,000000122998711,5,5,,5
328738,02-FEB-12,28-JAN-12,Krishnan,,en,69.157.45.102,allan.strauss@sympatico.ca,14770920,000000122901374,5,5,,5
328739,02-FEB-12,01-FEB-12,Franssesca,,en,70.53.8.214,tdesouza3@sympatico.ca,14824584,000000122984705,5,5,,5
328740,02-FEB-12,01-FEB-12,Patricia,,en,64.229.227.7,gramma_henri@bell.net,14816472,000000122992618,5,5,nothing,5
328741,02-FEB-12,01-FEB-12,Cara,,en,70.26.136.69,alexander.c@sympatico.ca,14811896,000000122979645,5,5,,5
328742,02-FEB-12,27-JAN-12,Ali,,fr,50.100.36.36,johanne290@sympatico.ca,14762720,000000122871525,5,5,Non il était très  gentil ,4
328743,02-FEB-12,01-FEB-12,Alvaro,,en,108.224.164.216,louelieff@sympatico.ca,14819588,000000122998555,5,5,"The action of NOT being able to use my email due to a systems problem happens too often and it takes time for the CCRep. to solve this problem.  There should be some way that Bell can communicate with each BELL Client and inform them that it is a SYSTEM'S PROBLEM: BELL is solving the problem and will notify the clients when the temporary problem is solved.  Then we, as clients, do not have to call CCRep. and waste time.",4
328744,02-FEB-12,01-FEB-12,Adnan,,en,184.151.115.98,billfishermc@sympatico.ca,14812888,000000122984437,5,3,"solve my printer, but i understand you dont provide this service, otherwise was great",5
328745,02-FEB-12,01-FEB-12,Mariem,,fr,184.144.236.82,rene135@bell.net,14822546,000000122985052,4,4,"Pourquoi on doit communiqué en Tunisie pour avoir un service au Québec, ça me dépasse",3
328746,02-FEB-12,01-FEB-12,Kevin,,fr,74.12.245.13,fbrassard000@sympatico.ca,14815670,000000122976430,3,,"J'ai appelé parce que on devait me rappeler et on ne l'a pas fait, de plus, j'ai attendu 30 minutes sur la ligne afin de parler a un agent. La commande qui avait été passée le 12 janvier n'a toujours pas été envoyée.J'espère recevoir la station turbo commandée d'ici quelque temps et je verrai à ce moment là si je suis satisfaite.",
328747,02-FEB-12,01-FEB-12,Adnen,,fr,69.156.121.186,jean-claude.ringuette@sympatico.ca,14817570,000000122994267,5,4,,5
328748,02-FEB-12,01-FEB-12,Ramzi,,fr,70.29.219.186,astme@bell.net,14812462,000000122983947,4,4,"Pour l'appel c'était parfait,mais pour ce qui est de la facturation,c'est ZÉRO!C'était la raison de mon appel,car il semble que chaque mois il y a quelque chose qui n'est pas correct sur mon compte BELL...",3
328749,02-FEB-12,31-JAN-12,Casey,,en,174.89.17.108,jandscarey@sympatico.ca,14803898,000000122954186,5,5,"If I had been told in advance about the ""one time"" modem fee of $49.95, instead of seing it on my e-bill and wondering what the heck it was, there would have been no need for the inquiry in the first place. I do look at my messages from Bell, and unless I totally missed this, I didn't see it.",5
328750,02-FEB-12,24-JAN-12,Houcine,,fr,70.53.192.61,poulipie@sympatico.ca,14725120,000000122796706,2,3,"Malheuresement le conseiller n'a pas tout les explications pour satisfaire ma demande. Le conseiller étais supposer me recontacter, mais j'attends toujours.
",3
328751,02-FEB-12,01-FEB-12,Lohith,,en,174.95.203.201,skinszler@sympatico.ca,14823876,000000122974772,4,4,"send alert when mtce work is to be performed day prior


",5
328752,02-FEB-12,08-JAN-12,Marc,,en,76.69.191.57,mcla@bell.net,14533022,000000122417323,4,4,,5
329233,01-FEB-12,30-JAN-12,Siobhan,,en,67.70.116.71,dkhunter@sympatico.ca,14790940,000000122935913,1,1,"Follow through on commitments. 
We were promised services and did not recieve them , we were subjected to hidden costs , we were given appointments that were not kept and we promised service times that were not available . We have been paying for a service we do not recieve ! ",1
329234,01-FEB-12,31-JAN-12,Snehalatha,,en,174.93.81.172,shelfreelan@sympatico.ca,14809458,000000122956956,4,4,resolve previous issues so that this one would not have been caused in the first place,
329235,01-FEB-12,31-JAN-12,Eddy,,en,65.92.172.218,itsaatk@bell.net,14803660,000000122970521,5,5,,4
329236,01-FEB-12,31-JAN-12,Gloria,,en,65.92.172.218,itsaatk@bell.net,14803662,000000122971698,5,5,,4
329237,01-FEB-12,31-JAN-12,Alfredo,,en,65.92.172.218,itsaatk@bell.net,14803664,000000122972143,5,5,,4
329238,01-FEB-12,31-JAN-12,Diaraye,,fr,70.51.14.116,michel.brochu@sympatico.ca,14806734,000000122950716,5,4,rien,5
329239,01-FEB-12,31-JAN-12,Divya,,en,50.101.146.170,n.almutter@sympatico.ca,14807246,000000122947517,3,1,"For outgoing emails, allow more options for costumers to use other email extensions, other than just the ""@Sympatico.ca"" ONLY! 
I don't wish to change my email adrress, which I have been using through Bell for years now, and just start to use the one with ""Sympatico.ca"" extension, that will look to the recipients as if I have changed my email address.
I find the Symbatico NEW LIMITATION is inconvenient, and I have no choice but to switch to another internet provider. 
 ",1
329240,01-FEB-12,23-JAN-12,Jeff,,en,65.92.52.243,lhisco@sympatico.ca,14710132,000000122755648,5,5,,5
329241,01-FEB-12,27-JAN-12,Justin,,en,65.92.52.243,lhisco@sympatico.ca,14763988,000000122866330,5,5,,5
329242,01-FEB-12,26-JAN-12,Mehdi,,fr,76.65.121.207,gilles.ida.bilodeau@sympatico.ca,14747468,000000122850991,4,3,Il m'a fallu parler à trois personnes sur une période de deux semaines avant que quelqu'un trouve une solution au fil qui alimente le modem. ,3
329243,01-FEB-12,31-JAN-12,Francis,,en,174.94.54.113,stephen.sharma@sympatico.ca,14809832,000000122961750,4,3,Understand cuetomer needs and offer more options with full explanation.,4
329244,01-FEB-12,24-JAN-12,Sowjanya,,en,76.64.32.250,cdngal@sympatico.ca,14716394,000000122804582,3,3,"It is still slow compared to other computers that I have used,as I'm supposed to have HIGH-SPEED.
",4
329245,01-FEB-12,31-JAN-12,Martin,,en,70.54.10.239,fpmclean@sympatico.ca,14802520,000000122946535,5,5,,5
329246,01-FEB-12,31-JAN-12,Sriram,,en,174.95.104.254,mprevilo@sympatico.ca,14807092,000000122971160,5,5,,3
329247,01-FEB-12,31-JAN-12,Casey,,en,50.101.68.163,khaensel@sympatico.ca,14805062,000000122952623,4,4,,4
329248,01-FEB-12,31-JAN-12,Geni,,en,64.231.136.70,claudiu.spataru@sympatico.ca,14800861,000000122953901,5,5,,5
329249,01-FEB-12,31-JAN-12,Jose,,en,65.93.166.148,iangel@sympatico.ca,14803572,000000122972291,1,1,"Put competent staff that can speak the language. 

FYI we had someone fix the problem 
YOUR STAFF TOLD US THAT IT WAS OUR COMPUTER THE PROBLEM!!!!! pleSE CALL ME AT 613 828 1807 ... PLEASE HAVE SOMEONE FROM CANADA CALL ME URGENTLY",1
329250,01-FEB-12,31-JAN-12,Sean,,en,184.146.141.186,tricia.rende@sympatico.ca,14810458,000000122955680,5,5,n/a,5
329251,01-FEB-12,31-JAN-12,Edgar,,en,67.68.35.4,gmholden@sympatico.ca,14803016,000000122967816,5,5,,5
329252,01-FEB-12,31-JAN-12,Shashank,,en,50.101.48.63,wbradwin@sympatico.ca,14810810,000000122947032,5,5,A perfect experience,5
329253,01-FEB-12,31-JAN-12,Reina,,en,74.15.47.18,4wilhelms@sympatico.ca,14798418,000000122969800,4,4,there were a couple of long waits,4
329254,01-FEB-12,31-JAN-12,Budala,,en,70.24.162.114,d-r.schillaci@sympatico.ca,14801092,000000122959806,3,1,Give some explanation for the iternet outage and some time of expected return of service,3
329255,01-FEB-12,31-JAN-12,Eduardo,,en,129.42.208.184,alan.glezos@sympatico.ca,14798964,000000122967334,4,4,,3
329256,01-FEB-12,31-JAN-12,Salvador,,en,70.27.30.130,murray.toman@sympatico.ca,14807190,000000122969146,5,5,"I don't know of anything, all was done well.",5
329257,01-FEB-12,31-JAN-12,Ashfaq,,en,184.147.56.201,r.embury@sympatico.ca,14808222,000000122951581,1,1,Correct the problem. This has been ongoing and never resolved. The solution seems to be to switch to another service provider.,2
329258,01-FEB-12,31-JAN-12,Manindra Velpula,,en,184.144.31.151,marlene.balsdon@sympatico.ca,14806340,000000122971271,4,4,"Better connection with person on other end
of the phone.",4
329259,01-FEB-12,31-JAN-12,Grace,,en,174.93.53.148,whbbalvers@bell.net,14810854,000000122959612,5,5,"nothing more i can think of Grace was so helpfull thank you so much Grace
Willy Balvers",5
329260,01-FEB-12,31-JAN-12,Arcadius,,en,184.146.108.163,bbuckler@sympatico.ca,14799714,000000122950031,5,5,,5
329261,01-FEB-12,31-JAN-12,Ahmed,,fr,76.71.224.13,colettegermain@sympatico.ca,14800924,000000122965572,5,5,,5
329262,01-FEB-12,31-JAN-12,Belhassen,,fr,174.91.208.55,bromibr@bell.net,14800202,000000122948436,5,5,non je suis tres satisfait,5
329263,01-FEB-12,31-JAN-12,Ahmed,,fr,184.148.204.121,ldesgagne@bell.net,14805454,000000122953195,5,5,rien de mieux,5
329264,01-FEB-12,24-JAN-12,Dharani Kumar,,en,184.144.148.193,henderson_richard@sympatico.ca,14719690,000000122797857,5,5,,3
329265,01-FEB-12,31-JAN-12,Edwin,,en,70.24.171.128,joycedoug2@sympatico.ca,14804614,000000122959637,5,5,nothing - excellent,5
329266,01-FEB-12,31-JAN-12,Jose,,en,184.144.30.169,carime412@bell.net,14800404,000000122947402,5,5,nothing...,4
329267,01-FEB-12,31-JAN-12,Khan,,en,184.145.123.171,guenter@bell.net,14803142,000000122952512,4,5,can't think of anything,5
329268,01-FEB-12,19-DEC-11,Mohd,,en,70.52.143.173,carole.woodward@sympatico.ca,14297680,000000121984399,5,5,I don't know if you would like to hire more people to answer the phones so that the wait time isn't as long...,5
329269,01-FEB-12,19-DEC-11,Kota,,en,70.52.143.173,carole.woodward@sympatico.ca,14297682,000000121982600,5,5,,5
329270,01-FEB-12,13-DEC-11,Erin,,en,174.89.53.208,absinc@sympatico.ca,14231390,000000121867785,2,1,"the representative could have put the system back to its original settings
and made the return phone to as stated to client

",
329271,01-FEB-12,31-JAN-12,Stephanie,,fr,76.68.149.219,joshalex@sympatico.ca,14804592,000000122948088,3,3,,4
329272,01-FEB-12,31-JAN-12,Med Heni,,fr,173.206.176.211,bridget.sabourin@sympatico.ca,14800182,000000122971845,5,5,"Rien a améliorer 

Le conseiller était très gentil et je comprenais très bien. Il a tout fait pour m'aider. ",5
327712,28-JAN-12,27-JAN-12,Med Heni,,fr,184.145.188.34,laurentlacasse@bell.net,14763798,000000122867911,4,4,"durant l'entretien téléphonique avec le technicien,la ligne du téléphone s'est coupée, j'ai attendu un instant , par la suite j'ai téléphoner de nouveau pour avoir le service ,et recommencer à  expliquer et à refaire les memes étapes pour corriger la problématique par la suite le tout s'est régler .",4
327713,28-JAN-12,27-JAN-12,Seifeddine,,fr,70.24.204.37,cyrille@sympatico.ca,14758960,000000122865110,4,4,,5
327714,28-JAN-12,27-JAN-12,Jose,,en,70.30.19.134,mdlini@sympatico.ca,14765270,000000122862171,4,4,"you should have a dedicated # for technical help.Takes to long to talk to a live person!
Mario Lalonde",4
327715,28-JAN-12,27-JAN-12,Richard,,fr,70.30.159.156,varick1@sympatico.ca,14769692,000000122883806,5,5,,5
327716,28-JAN-12,27-JAN-12,Susy,,en,174.89.101.44,sylvia.kovich@sympatico.ca,14769004,000000122884907,4,,"Well, I had a great conversation with a young man yesterday who reconnected my wireless conneciton, however, today I have no wireless connection.  Needless to say, I am confused and not too happy.  Sylvia Kovich Sunday Jan 28th 3:55 pm.",3
327717,29-JAN-12,26-JAN-12,Khalil,,fr,184.144.238.171,mhetu001@sympatico.ca,14751468,000000122849376,4,3,J'attend les filtres pour  les  téléphones  et  je verrais  par  la suite...,4
327718,29-JAN-12,24-JAN-12,Mehdi,,fr,207.134.112.186,louis.martel@sympatico.ca,14722474,000000122798301,5,5,"Avoir un service de guichet unique pour tous les services offerts par Bell ( tel , internet )",4
327719,29-JAN-12,28-JAN-12,Rashika,,fr,174.94.122.55,terryanderson@sympatico.ca,14779494,000000122899179,5,5,Rashika a ete d'une aide formidable et de grande courtoisie - tres rapide - a l'ecoute - polie - m'a beaucoup aide - et je lui suis tres reconnaissante.,5
327720,29-JAN-12,26-JAN-12,Karim,,fr,70.52.42.25,j.a.lesiege@sympatico.ca,14748398,000000122851670,3,3,"Plus de patience. Comprendre que les personnes âgées n'ont pas la facilité de trouver rapidement les bons mots pour expliquer les problèmes et répondre aux questions posées; ",4
327721,29-JAN-12,27-JAN-12,Moemen Belleh,,fr,174.91.237.86,cvandenplas@sympatico.ca,14758940,000000122869191,1,1,comprendre mon problème et ne pas me tranférer à trois service différent,
327722,29-JAN-12,27-JAN-12,Zaccheus,,en,184.146.100.72,marco.rasile@sympatico.ca,14764794,000000122865897,5,5,"Provide the ability to do a reverse lookup on an ""Unknown"" phone number when it clearly involves fraudulent activity.  I would like the opportunity to take next steps with that other company.",5
327723,29-JAN-12,28-JAN-12,Nafti,,fr,70.52.36.133,francineharvey@sympatico.ca,14773591,000000122890771,5,5,,5
327724,29-JAN-12,28-JAN-12,Naim,,fr,174.95.229.171,gabert@sympatico.ca,14773666,000000122901918,4,2,Le doublage continurlle des e-mails avec des adresses de vidéotron est corrigé. Mais un autre problème est survenu à la suite de ceci. Impossible de leur envoyés de e-mails avec @sympatico ou @bell. Cependant si j'emplopie mon autre adresse@hotmail cela fonctionne.???????????????????,5
327725,29-JAN-12,26-JAN-12,Gavin,,en,74.14.46.38,akram.y@sympatico.ca,14743230,000000122840863,3,4,"take very long to bring the right person
and hopefully the wires outside my home will  be fixed soon underground, because I will be afraid to loosing my internet again if some one pull these wires which are hanging on the tree and around the box.",3
327726,29-JAN-12,28-JAN-12,Estephania,,en,76.69.18.216,dfierens@sympatico.ca,14772870,000000122891881,5,5,,5
327727,29-JAN-12,26-JAN-12,Meriem,,fr,67.70.77.72,llaurent001@sympatico.ca,14750426,000000122837088,3,2,je ne peux toujours pas envoyer des messages avec mon adresse de messagerie.  je peux par contre recevoir mes courriels.,3
327728,29-JAN-12,27-JAN-12,Kiely,,en,50.100.186.220,cwuschke@sympatico.ca,14758946,000000122871949,,,"I talked to two people so I am not sure which one this is referring to the man was alright.  The woman left me completely confused.  What she offered me was completely different than what she sent me in a confirming e-mail.  I am really pissed off because now I am going to have to waste even more time waiting on the phone trying to sort this out.  

To top it off I do not even know what I am getting since the second e-mail from the second call does not seem to have arrived.  

All this is after I had to spend hours on the phone getting my last two bills corrected.

I don't know if you could do more to piss off you customers",2
327729,29-JAN-12,28-JAN-12,Nayeem,,en,70.26.54.143,vhang33@sympatico.ca,14779888,000000122901686,5,5,Keep up the good work. ,5
327730,29-JAN-12,25-JAN-12,Johanna,,en,65.93.96.27,toddb@sympatico.ca,14741778,000000122813177,5,5,"Lower your prices, for what I pay I don't get my monies worth, oneday sooner or later I'm out of here !",3
327731,29-JAN-12,24-JAN-12,Nora,,en,70.52.169.170,d.meyers6@sympatico.ca,14717052,000000122794413,4,4,nothing of note.,4
327732,29-JAN-12,28-JAN-12,Cesar,,en,69.157.37.3,c.falls@sympatico.ca,14771866,000000122897471,5,5,,4
327733,29-JAN-12,18-JAN-12,Edgar,,en,76.71.155.47,maria.ligotti@sympatico.ca,14655246,000000122661049,5,4,"Nothing. He guided me through the email fix as he fixed it, so I now know where to adjust it and he transferred me for the second issue concerning the connection. The line was observed and the internet connection has been steady since my call.",5
327734,29-JAN-12,28-JAN-12,Rolando,,en,70.49.187.160,ktab@sympatico.ca,14775610,000000122890498,4,4,"You could have Figured it out the firstand second times we called with the problem last week. You could have Actually sent the repairman who never showed up after we waited all night. You could have not connected me to some idiot in India last weekend who cut off my phone after wrongly accusing me of oweing you $1200. (The people in Canada are usually great, and this recent guy in El Salvador was terrific, but the people in India and the Phillipines are generally complete idiots who can only go by what they read off the pages of their manuals and are so slow and out of their depths that it can take all day to get the simplist of problems). \i could go on but  \i dont really expect anyone to read this.... ",3
327735,29-JAN-12,28-JAN-12,Gustavo,,en,70.27.55.171,cfeltham2@sympatico.ca,14772084,000000122902723,5,5,"The gentleman was sincere, professional,courteous and great to talk to on the phone. His english which is my only language was flawless.
My thanks to him again.",5
327736,30-JAN-12,26-JAN-12,Angel,,en,65.93.98.234,Herb_K@sympatico.ca,14742774,000000122848908,5,5,I whould not know of anythings. I'm very satisfied with your staff and their help. Herbert Krosta ,5
327737,30-JAN-12,27-JAN-12,Methil,,en,184.147.187.26,margaret.mccoll@sympatico.ca,14764804,000000122884537,5,5,"The technician I dealt with was amazing.I was having a big problem with me email getting blocked by Facebook massages and as it turned 28,000 messages..LOl Methil 490312 was fantastic and eliminated the problem for me by getting rid of the backlog and going into my FB settings and unclicking everything that was causing the problem, he did and excellent job and was very professional, he provided great service.  ",5
328236,02-FEB-12,01-FEB-12,Chenrup,,en,174.91.130.112,dan_morrison@sympatico.ca,14814288,000000122975782,4,1,"My internet service was down again this morning, and I am quickly tiring of the fact that my suggestion that the phone line to my house is constantly crackling and hissing.  I wish someone would fix this issue once and for all.  I need reliable service (both phone and internet) and I am now exploring the possibility of switching to Rogers for both these services as well as my two cell phones.",1
328237,02-FEB-12,01-FEB-12,Loyda,,en,76.69.134.74,knoxj@sympatico.ca,14818854,000000122985223,5,5,"
All my concerns were taken care of and Loyda did a very good job of fixing my problem.",5
328238,02-FEB-12,31-JAN-12,Zied,,fr,70.53.145.192,y_beaulieu@sympatico.ca,14811022,000000122962267,5,5,rien,5
328239,02-FEB-12,01-FEB-12,Dan,,en,76.67.196.64,beate@bell.net,14812716,000000122988288,1,1,"to not push for me to try and solve the problem.
 he did not even know how to enter my computer
in two tries.",1
328240,02-FEB-12,29-JAN-12,Imed,,fr,174.92.223.174,maurice.goyette_1@sympatico.ca,14785342,000000122913749,5,5,,5
328241,02-FEB-12,01-FEB-12,Pascal,,fr,70.52.61.32,rozon.bonnell@sympatico.ca,14823038,000000122990637,4,4,,4
328242,02-FEB-12,01-FEB-12,Celina,,en,70.29.238.156,heatherfitzgerald@sympatico.ca,14816776,000000122984572,4,4,nothing,4
328243,02-FEB-12,01-FEB-12,Jordan,,en,76.69.18.19,kirstin@bell.net,14818796,000000122984378,5,5,Not a thing.,5
328244,02-FEB-12,01-FEB-12,Md Jihed,,fr,76.69.197.84,jacquesbessounian@sympatico.ca,14817338,000000122991854,5,5,"merci,c'est tres bien",5
328245,02-FEB-12,01-FEB-12,Srinivasan,,en,174.91.9.144,jimhorton@sympatico.ca,14817816,000000122973421,2,4,"Day 1 - 17 minute wait at approx. 7 am- not reasonable. Day 1 the shut down could not be confirmed that it was a local outage, how long - no real understanding of how wide spread. This got resolved but was then into over half hour on line. 

Day 2 - why did it happen again? but at least there was a message that said my area was affected and thus I did not have to stay in some silly queque waiting only to hear that the problem was not at my end.

I believe I have been put at a significant disadvantage and yet unless I spend more time on phone with you I will be charged for sure  for service I did not get. I believe Bell owes me at least 1 day free /reduction from bill. This is not an insignificant amount. My business was affected and my family as well.

In my business we would offer apologies that meant something not simply a recorded message of apology for making me wait and that you appreciate my business. where is the discount?


by the way your time is wrong I did not start at 8:45 am my time on this in day 1 (yesterday - feb 1st) and I spoke to no one on day 2. (today)",2
328246,02-FEB-12,31-JAN-12,Eduardo,,en,65.93.97.175,mikezammit@sympatico.ca,14806838,000000122964859,4,4,I SEEM TO BE HAVING TROUBLE WITH ME PASSWORDS EACH TIME I ENTER IT NOT SURE IF THE PROBLEM IS WITH YOU OR MY NEW COMPUTER TAKES TWO OR THREE TIMES BEFORE IT WILL EXCEPT IT CAN YOU CHECK IT OUT AND LET ME KNOW  ,4
328247,02-FEB-12,01-FEB-12,Elsy,,en,174.91.101.11,walren@sympatico.ca,14825282,000000122992025,5,5,"Bell cust. rep Elsy was VERY VERY GOOD.
Bell should have more reps like Elsy.
Thanks for excellent service.
Hope you pass this comment to her.",5
328248,02-FEB-12,30-JAN-12,Edgar,,en,70.26.143.118,rd.erb@sympatico.ca,14796238,000000122934894,5,5,,4
328249,02-FEB-12,01-FEB-12,Nes,,en,65.95.89.67,jehay1@sympatico.ca,14817660,000000122991598,1,1,"4 ph. calls,1 visit and 2 chats did not resolve my issue.I was sold Fibe6 in Nov. @33.95 for 1st 3 mos. Techie never came to connect. Jan. bill 48.95 for Fibe6. is it connected? Either way my bill is incorrect. Please do following:
If connected I want the sale of 33.95. If not connected I want my original price back of 42.95. Please fix this.  I won't pay 48.95. No help so far from anyone. Do they not understand english? Bell is impossible to deal with. Do you even have an address that I can write to? I'd never take your TV package now - I ccould never get anything fixed.
Jeanne Hay Acc't #179467873. ",1
328250,02-FEB-12,01-FEB-12,Mohan,,en,70.31.112.249,dcooper000@sympatico.ca,14814580,000000122979208,4,4,"Once again, your people are very well skilled and have the answers but communicating in an understandable english could be improved.  Speak louder and slower.  Thank you",5
328251,02-FEB-12,01-FEB-12,Anne,,en,74.15.30.190,alexissharrow@sympatico.ca,14811906,000000122982506,4,4,,4
328252,02-FEB-12,01-FEB-12,Reginald,,en,209.226.175.32,theresaPettet@bell.net,14824714,000000122989063,2,1,I spoke to so many people yesterday that am not sure how Reginald did as he was 1 of many and the live chat was the most frustrating as I had to repeat and repeat my queries and give name and phone no. over and over and over. Very frustrating.,1
328253,02-FEB-12,01-FEB-12,Haythem,,fr,64.229.129.197,caro.mousseau@bell.net,14813438,000000122994053,5,5,ne pas avoir facturé le frais de $30.00 pour l'installtion tel que qu'on me l'avait promis.,5
328254,02-FEB-12,01-FEB-12,Amy,,en,70.53.85.53,jamie.emond@sympatico.ca,14817396,000000122993885,4,4,Warn People about the increase in rates better. You have it hidden in  a fine print on page 3. I can guarantee you nobody reads every page of their bill each month. This was a surprise to me when I opened my bill and found it 10 bucks more. ,3
328255,02-FEB-12,01-FEB-12,Sami,,fr,174.95.232.119,nicole.berger@sympatico.ca,14821374,000000122991690,1,1,Le conseiller me parlait de la ligne défectueuse alors que je lui parlais. Je voulais régler Internet. Il était bête comme ses pieds.,1
328256,02-FEB-12,01-FEB-12,Kevin,,en,184.147.60.75,atzen@sympatico.ca,14812480,000000122988795,4,3,"The system works better, but is slower that what i was used to.",4
328257,02-FEB-12,01-FEB-12,Mahesh,,en,69.159.13.44,ol.heap@sympatico.ca,14821576,000000122994558,5,5,,5
328258,02-FEB-12,31-JAN-12,Alicia,,en,99.251.176.81,squeeker1@sympatico.ca,14809732,000000122967790,2,1,"some issues were resolved and i was told i have a credit on my account, I have no bell services anymore and would like to be reimbursed, it does me no good whatso ever on an account when i have NO bell service anymore",1
328259,02-FEB-12,21-DEC-11,Kevin,,fr,184.151.115.20,ZoneX@sympatico.ca,14311806,000000122034734,1,1,,1
328260,02-FEB-12,01-FEB-12,Sowjanya,,en,69.158.86.100,clive-roy@sympatico.ca,14813990,000000122981169,1,1,"I expect your staff to be better trained and more knowledgeable regarding Bell's and/or Microsoft's procedures. I was telling your staff member what the problem was, but she seemed to be either unable or unwilling to grasp it.  Dealing with her was a COMPLETE WASTE OF MY TIME!!!",1
328261,02-FEB-12,01-FEB-12,Juan,,en,69.158.86.100,clive-roy@sympatico.ca,14813992,000000122981486,5,5,"When my called back, I spoke with a KNOWLEDGEABLE staff members who quickly identified what the problem was. Having identified the problem (i.e. Microsoft's blocking of my account) he was able to quickly resolve the issue and reactivate my email.",5
328753,02-FEB-12,30-JAN-12,Ben,,en,67.70.87.248,mauve1@sympatico.ca,14794748,000000122930343,4,1,"My inquiry was for a higher speed internet which apparently is not available for me. Supposedly it is soon coming...perhaps,though I was told this a couple of years ago as well. I'm just disappointed, especially with competition trying to get my business. ",3
328754,02-FEB-12,01-FEB-12,Kevin,,en,69.159.1.153,jaro.lotte@sympatico.ca,14817442,000000122997746,3,2,"It was my fault, because modem was disconnected.
Kevin said that a rep will contact me today, Feb 02. Nobody did. 
I will call tomorrow.",5
328755,02-FEB-12,01-FEB-12,Elmer,,en,70.53.230.52,mtimur@sympatico.ca,14821120,000000122995829,4,4,By fixing the reoccurring issues with modems. I waisted in total 2 hours for the last 1 month because the modem lost  all the settings twice with no reasons. Not excited about it. Thanks.,2
328756,02-FEB-12,01-FEB-12,Janice,,en,70.48.237.228,dwight.du@sympatico.ca,14815206,000000122975172,5,5,,5
328757,02-FEB-12,01-FEB-12,Ashok,,en,174.95.53.97,frank_angela@sympatico.ca,14815864,000000122997865,5,5,,5
328758,02-FEB-12,30-JAN-12,Houda,,fr,70.53.139.31,k.lazare@sympatico.ca,14793408,000000122922073,1,2,"Me donner un meilleur prix et faire en sorte que je sois comprise. J'ai trouvé cela très insultant de votre part de ne pas m'offrir une concurrence de prix, cela fait plus de 15ans que je suis avec la compagnie de Bell et je recois jamais des bons prix. Je pense qu'il va falloir changer votre approche et les prix, car la concurrence l'emporte. Je fait mes petites recherches et ce me coute 10$ de différence pour Bell Internet, faites ce montant par 12 ca fait une différence. Il va falloir regarder ce que vous pouvez offrir de mieux à vos clients de longue date!!!!",1
328759,02-FEB-12,31-JAN-12,Mahender,,en,184.147.38.49,georgeba@bell.net,14802852,000000122964998,4,4,better voice clarity,4
328760,02-FEB-12,24-JAN-12,Khmaies,,fr,70.29.203.3,jmichaud007@sympatico.ca,14720916,000000122799838,5,4,,5
328761,02-FEB-12,31-JAN-12,Awatef,,fr,65.92.181.155,chantanne@sympatico.ca,14800662,000000122964649,5,5,,5
328762,02-FEB-12,04-JAN-12,Keith,,en,67.70.202.34,r_damours@bell.net,14485050,000000122336646,3,1,Had to be refered to someone else. The person I talked to was suppose to have increased my net streaming on my account. Found out 2 days later nothing had been done.,4
328763,03-FEB-12,01-FEB-12,Gopinath,,en,74.15.37.236,ccfisch@sympatico.ca,14813540,000000122992417,5,5,,5
328764,03-FEB-12,31-JAN-12,Med nejib,,fr,70.49.64.144,gastoniclavoie@sympatico.ca,14802754,000000122963941,4,4,,5
328765,03-FEB-12,02-FEB-12,Anah,,en,76.69.24.213,sneale@sympatico.ca,14837366,000000123014321,5,5,"Actually, I can't think of anything. ",4
328766,03-FEB-12,02-FEB-12,Martina,,en,174.89.126.128,bshoan@sympatico.ca,14827594,000000123005460,5,5,I cann\'t think of anything. It was a good service.,5
328767,03-FEB-12,02-FEB-12,Nora,,en,74.12.49.164,harmony.rd@sympatico.ca,14830800,000000123000875,3,1,"Informed me before hand that you were planning an internet outage rather than allow me to stumble into it.
the tech told me probably noon.  It lasted till after 2:00.",4
328768,03-FEB-12,02-FEB-12,Padmanaban,,en,76.69.149.110,gbwelland@bell.net,14830254,000000123018173,4,4,"  Had somebody local able to call here and talk/manipulate in person. I detest being your know-nothing, unpaid apprentice. I know it'll never happen, but I can dream, can't I? The overseas assistants were delightful. ",2
328769,03-FEB-12,02-FEB-12,Philip,,en,174.95.238.17,william.carew@sympatico.ca,14838722,000000123006101,5,5,send a technician earlier or when I first brought the problem to your attention,5
328770,03-FEB-12,25-JAN-12,Leslie,,en,65.93.108.184,s.knight2@sympatico.ca,14740330,000000122812288,4,4,wait time,5
328771,03-FEB-12,02-FEB-12,Harjeeth,,en,74.12.47.161,bill.lewis@bell.net,14827278,000000122999398,2,1,Customer Service Reps. should have been informed that there was a service outage in my area instead of wasting over an hour of my time continually rebooting the modem.,2
328772,03-FEB-12,02-FEB-12,Prem,,en,69.158.91.199,ed.mcbain@sympatico.ca,14829420,000000122999873,5,5,nothing more is needed,5
328773,03-FEB-12,02-FEB-12,Rebecca,,en,174.95.120.21,wendyramsey@sympatico.ca,14838686,000000122999880,5,5,,5
328774,03-FEB-12,02-FEB-12,Lisa,,en,174.89.133.65,purkat@sympatico.ca,14835914,000000122999542,1,1,I ordered a turbo hub over 2 weeks ago.   I have been passed from one department to another and NO ONE can give me any answeres.   They tell me I have to talk to someone else and when I get transferred they say I have to talk to someone else.   It was Bell that told me I had to get a turbo hub and now I have spent countless hours on hold and being transferred TRYING to get this turbo hub ordered.   This has been the MOST frustrating dealing I have ever had in my entire life.   If I could switch today to another provider believe me I would.,1
328775,03-FEB-12,02-FEB-12,Jason,,fr,184.144.219.216,b.bedard@sympatico.ca,14826926,000000123022301,5,5,Beaucoup apprecie le technicien,5
328776,03-FEB-12,02-FEB-12,Daniel,,en,67.70.128.32,tomcat4@sympatico.ca,14838196,000000123016763,2,1,,2
328777,03-FEB-12,02-FEB-12,Cecile,,en,64.231.91.209,goudreau28@sympatico.ca,14830594,000000123000422,3,1,Fix this ongoing problem.,2
328778,03-FEB-12,02-FEB-12,Tine,,en,184.147.218.51,fmvail@sympatico.ca,14829894,000000123009170,4,3,I was calling to say that I received a sticker to return my modem within 15 days except that my service does not enmd till the 24th so I best not be charged the 75.00,1
328779,03-FEB-12,02-FEB-12,Frank,,en,174.93.67.226,mcleanjp@sympatico.ca,14834244,000000123013260,5,5,"Hire morepeople like Jose He had great problem solving skills and efficiently fixed my connection issues.
",5
328780,03-FEB-12,02-FEB-12,Sajid,,en,67.70.207.233,tedslade@bell.net,14837962,000000123022087,4,4,,4
328781,03-FEB-12,02-FEB-12,Mohamed Ali,,fr,76.68.200.229,jrldg@sympatico.ca,14832226,000000123017453,5,5,"Rien de plus...
Merci!
Jean-Rock Lessard
Paisible retraité
N.B.Pourquoi jm'appelle-t-on encore Jean Lessard quand mon nom est Jean-Rock Lessard?",5
328782,03-FEB-12,01-FEB-12,Patricia,,en,70.26.39.164,grlavallee@sympatico.ca,14816514,000000122997337,4,4,Not much,4
328783,03-FEB-12,01-FEB-12,Sravan Kumar,,en,64.228.158.228,leeksma@sympatico.ca,14819190,000000122997452,5,5,"Nothing, issue promptly and completely resolved.  I wish my IT depsrtment at work was as effective.  Bell may deserve a bad rap for many of it's customer service departments but the two times I've ever contacted IT support I've been completely satisfied. Sravan deserves recognition and a commendation for his attitude and politeness with what must to him have been a routine and boring bit of work.",5
328784,03-FEB-12,02-FEB-12,Robbie,,en,74.15.47.74,bp.billiards@bell.net,14827440,000000123007480,4,4,one person service instead of transferring  to multiple people,4
328785,03-FEB-12,02-FEB-12,Aymen,,fr,174.89.236.199,givd@sympatico.ca,14830474,000000123014467,5,4,,
328786,01-FEB-12,31-JAN-12,Geetha,,en,70.50.197.191,kadach@sympatico.ca,14804844,000000122955952,5,4,"Nothing, only a small language barrier, which we overcame with curtesy.",5
329273,03-FEB-12,02-FEB-12,Christine,,en,174.88.35.252,guorongsong@sympatico.ca,14830690,000000122999688,4,3,"First of all, All the Bell reps I talked to so far are very nice, but somehow they are not on the same page as I was told different stories each time I call (4 or 5 times) since I upgraded internet service to Fibre 16 back in Dec 30, 2011.
The very last time I called is regarding my bill. One is the usage charge which is now resolved as the previous Rep put a note in the system. The second issue is the modem lease fee which nobody told me anything about it, as a matter of fact when a Rep named Van called me back in Dec,2011, I was told I was offered a promotion at $21.97/mo for a year without modem fee. Wonder if there are anybody can check with him? Now the fee appears under the other charges and Christine said that charge is one time set up fee and will not be waived. I do not recall any rep told me there is one time set up fee. Why should I be happy with one time fee over monthly lease charge as they are exactly the same thing? I told her that I need to ""hear"" FINE PRINT next time and I do not think this issue is resolved to my satisfactory.",3
329274,03-FEB-12,02-FEB-12,Shabbir,,en,174.91.63.85,peterdippolito@sympatico.ca,14835720,000000123018711,1,1,"bell  internet put me on  hold  x 40  mins and  stll did not resolve my speed
on  fibe  25...only  getting 15  mmbytes
on   laptop  and  10 mmbytes on netbook
service was  very  poor  !!!!!!!!!!!!!!",1
329275,03-FEB-12,02-FEB-12,Melvin,,en,184.147.133.215,roneec@sympatico.ca,14836566,000000122999741,5,5,No issues left outstanding,5
329276,03-FEB-12,31-JAN-12,Madhu,,en,69.158.65.197,phuc_nguyen@sympatico.ca,14807976,000000122969307,5,5,Nothing.,5
329277,03-FEB-12,02-FEB-12,Kris,,en,70.52.175.181,whcloss@sympatico.ca,14838702,000000123009463,5,4,Nothing,5
329278,03-FEB-12,02-FEB-12,Julio,,en,99.241.230.207,cudney24@sympatico.ca,14828438,000000123021751,1,1,fix my internet.... right now i had to link to someone else's wireless to even complete this survey.,1
329279,03-FEB-12,02-FEB-12,Sergio,,en,70.49.71.196,sheky@sympatico.ca,14837140,000000123020444,,1,"At this time I don't know the cause of the problem for how to discuss Bell's assistance. 
Tech rep is coming to my home on Friday Feb 3,2012 to check why my connection is very inconsistent to the internet.",
329280,03-FEB-12,02-FEB-12,Mohammed,,en,74.12.45.69,dennis.dobson@sympatico.ca,14828912,000000123000463,3,3,"I was on the phone, either on hold or working with the technician for over an hour! He said I had a faulty modem. 15 min. after I hung up Bell called to say internet service was down in the area. I was told a new current modem would be sent out in late Feb. I am still expecting it as I have not been informed of any changes to that promise.",1
329281,03-FEB-12,02-FEB-12,Nicholas,,fr,70.30.155.226,give_001@sympatico.ca,14830476,000000123022789,5,,"Le principal problème de Bell est votre facturation, vous ne respectez pas vos engagements.",
329282,03-FEB-12,02-FEB-12,Michael,,en,69.158.24.205,moostra1@sympatico.ca,14834828,000000123015758,4,5,,4
329283,03-FEB-12,02-FEB-12,Ekta,,en,207.164.79.79,raj.sohi@sympatico.ca,14836032,000000123019200,3,2,Having to repeat information multiple times is annoying,2
329284,03-FEB-12,02-FEB-12,Karthika,,en,129.100.66.58,jen.knights@sympatico.ca,14831706,000000123019105,5,5,Karthika was excellent - I have called in before and had some trouble solving the problem I had quickly but Karthika did a great job.,5
329285,03-FEB-12,02-FEB-12,Juliio,,en,70.27.56.247,hobbs.london@sympatico.ca,14830994,000000123014484,5,5,,5
329286,03-FEB-12,02-FEB-12,Sriram,,en,174.94.26.98,williams.mobile@sympatico.ca,14838736,000000123007115,3,1,lower your rates,2
329287,03-FEB-12,02-FEB-12,Cindy,,en,184.148.60.243,manford@sympatico.ca,14833756,000000123011688,1,1,have someone who can speak to me about my internet issues in a more direct manor and who i can actually understand in English.,1
329288,03-FEB-12,02-FEB-12,Andrea,,en,76.69.32.28,smuto@bell.net,14837362,000000123006543,3,5,"Well, my internet connection problem was 100% solved by your customer support.
But now I have reintall or manually get many software get back to work. 
I wish she told me this happens if I follow her instructions.",5
329289,03-FEB-12,02-FEB-12,Meriem,,fr,174.93.244.19,ja.ca@sympatico.ca,14831356,000000123012251,5,5,"c`était parfait
Je n`aurais pue demander mieux",5
329290,03-FEB-12,02-FEB-12,Hssen,,fr,74.14.208.88,mmpomerleau@sympatico.ca,14834736,000000123005664,5,5,,5
329291,03-FEB-12,02-FEB-12,Jessica,,en,74.14.116.113,blui@sympatico.ca,14827354,000000123008752,3,3,"Disappointed that ONLY ""Essential Plus"" is available in my area, ""Performance"" package is NOT available in part of the GTA area such as Scar orough! I would  like to be notified once become available! How can you stay competitive with oth major Internet provider?",3
329292,03-FEB-12,02-FEB-12,Roy,,en,199.7.156.43,yuris@sympatico.ca,14838890,000000123006032,4,4,"People on the phone were great, however the field worker could have done one thing which would have made it a perfect experience.
Technician performed the work outside the house but we were told to wait half a day in the house (8-12). It happened twice and both times nobody notified us that the work was complete (and it was complete quite early both times).
Technicians SHOULD always notify the customers that they are done (even if they don't go into the house) so that customers can go on with their work. We have experienced it twice with this particular order and as a result lost a full working day.",4
329293,03-FEB-12,02-FEB-12,Evan,,en,69.157.230.195,patricia_allard@sympatico.ca,14835492,000000123003141,5,5,Happy to say that after all this time dealing with Bell my problem was resolved professionally and with compassion.  Thanks,4
329294,03-FEB-12,01-FEB-12,Jordan,,en,76.65.26.7,rustyog@sympatico.ca,14823110,000000122975022,5,5,,5
329295,03-FEB-12,02-FEB-12,Tara,,en,184.145.17.238,tamspy@bell.net,14837876,000000123001397,4,3,eliminate emily,4
329296,03-FEB-12,02-FEB-12,Stephen,,en,207.164.79.59,edward.codack@sympatico.ca,14829448,000000123003211,4,4,"To have fixed it immediatley, but I was not at home when I called. He gave me a reference number and when I called back from home it was looked after.",4
329297,03-FEB-12,02-FEB-12,Rufus,,en,70.24.110.44,yolanda.kawa022@sympatico.ca,14838878,000000123008999,5,5,"If things proceed as we discussed, there is nothing more that could have been done.  If results are different than we agreed on, then my answer would be quite different.",3
329298,03-FEB-12,02-FEB-12,Julie,,fr,184.146.248.142,doris.boutin1@bell.net,14829168,000000123018993,2,1,Intervention trop longue. J'ai raccroché alors que j'était en attente depuis trop longtemps. ,4
329299,03-FEB-12,22-JAN-12,Med Ali,,fr,184.144.239.146,gilles.vienneau@sympatico.ca,14699952,000000122740686,4,4,Dans ce cas ci rien du tout.,5
327738,31-JAN-12,30-JAN-12,Lahouari,,fr,70.51.144.71,ffrancoeur@sympatico.ca,14791472,000000122924280,5,5,,5
327739,31-JAN-12,30-JAN-12,Mahesh,,en,67.70.203.34,ssthomas5@sympatico.ca,14797288,000000122922866,5,5,,5
327740,31-JAN-12,30-JAN-12,Mahender,,en,174.95.204.97,alanlauder@sympatico.ca,14788938,000000122933483,4,4,"Language accent was minor hinderance

",4
327741,31-JAN-12,24-JAN-12,Josue,,en,69.158.164.199,rusty1250@sympatico.ca,14726178,000000122786719,5,5,"pay my bills, seriously none, at this time, because I can't remember what was done",5
327742,31-JAN-12,30-JAN-12,Nora,,en,64.231.2.100,lbunting@sympatico.ca,14793842,000000122931589,4,4,,5
327743,31-JAN-12,30-JAN-12,Skander,,fr,65.94.164.95,securitem_2@sympatico.ca,14796942,000000122928578,5,5,rien trés correcte,5
327744,31-JAN-12,26-JAN-12,Bobbie-Jo,,en,74.14.198.209,jfmdolton@sympatico.ca,14748886,000000122842868,5,5,,5
327745,31-JAN-12,28-JAN-12,Harathi,,en,64.231.169.127,gayle.pluem@sympatico.ca,14773724,000000122891960,5,5,,4
327746,31-JAN-12,30-JAN-12,Stacey,,en,184.146.75.52,sghong@sympatico.ca,14796998,000000122933769,5,4,"--be clearer on my invoice when there are price increases, and explain why. The agent in your accounts department was easy to talk to and we understood one another. Re question 4, I have had other less pleasant exchanges with Bell and therefore would let people choose their own service provider.",
327747,31-JAN-12,17-JAN-12,Jessica,,en,174.95.11.214,gailbrown55@sympatico.ca,14637362,000000122618050,3,3,No one advised me that with the High Speed I would lose MSN Premimum Service...found out when it was disconnected...lost all my favorites and mail that I was saving!,2
327748,31-JAN-12,30-JAN-12,Emmanuelle,,en,64.229.82.205,allan.jones029@sympatico.ca,14789008,000000122935148,4,4,nothing,4
327749,31-JAN-12,30-JAN-12,Lotfi,,fr,70.53.169.209,rolivier@bell.net,14796574,000000122930310,5,5,rien,5
327750,31-JAN-12,30-JAN-12,Gregory,,en,70.27.195.181,larry.charlebois@sympatico.ca,14793798,000000122936189,5,5,Everything was excellent ,5
327751,31-JAN-12,28-JAN-12,Saifuddin,,en,174.95.16.203,benvankats@sympatico.ca,14771574,000000122887033,3,1,He was here an hour but did not get me the internet service back on.,3
327752,31-JAN-12,29-JAN-12,Edwin,,en,67.68.12.173,jmsmac@sympatico.ca,14784008,000000122912715,4,2,resolve my speed related problem,2
327753,31-JAN-12,30-JAN-12,Elizabeth,,en,64.231.52.11,harold.frankel@sympatico.ca,14792216,000000122929693,5,5,advise customers of better packages available before they have to make enquiries on overpriced charges,4
327754,31-JAN-12,31-JAN-12,,,en,65.94.244.153,,,,3,1,"Have had problem this week commencing w. complete cut-out of telephone service mid-call on Monday, Jan 29, 2012. I was unable to notify you immediately via e-mail or assess to site b/c of problems with my computer, and unable to leave apt. b/c of illness. Did finally get out to make call via payphone (my cost $.50 b/c advised to use 310-bell) and FINALLY got to speak to representative (your computerized ""management-of-calls"" is so annoying and was certainly so on Monday!!) There were some language restrictions interferring w. communication, tho' this was admittedly, in part b/c of my frustrations in reaching you... This was further increased by notification that I would be w.o. service likely until Wed.  Wed. a.m. appts were available, but I have doctor appt so I am left with the hope that things will be corrected on Wed afternoon.

The second issue raised in Monday's request for service is a problem I have alerted Bell about previously. I guess the technician, if one attended to it, worked ""from a distance"" as I was aware of no attempt of Bell trying to contact me.  Honestly do not even know if a service appt. was made; the problem was so bad that I could not hear the Bell representative trying to answer me. Things on my line seemed okay for a short while but problem has returned as frustrating as ever. It can also leave me w.o. phone service for hours at a time. The problem is one of interfering calls occuring overtop of my conversation (cross-wires?). The volume of this interference is excessively loud; I cannot hear the party to whom I am tring to speak... nor can they hear me (true of my first conversation with Bell rep). The interfering parties can not hear either myself or the person to whom I am speaking. Sometimes when I pick up the phone to make a call I get these other conversations instead of a dial-tone and, therefore, cannot use my line. Therefore it is not on the line of my other 'conversation-partner'. It was very clear to the first Bell service rep to whom I spoke; we could not complete our conversation b/c of the interference.

Now it it Tues p.m. and though the representative said they would ""try to fit me in"", they obviously did not fix the problems today.  As I am not a cell phone user at this time, it is disconcerting and annoying to be w.o. service and also, esp. as I live alone at present, is the loss of a safety feature in the home (tho' I still have my deadly attack-cat!)

Fortunately my computer has been convinced to function for another while and my internet service is not affected.
Please come through for me tomorrow as promised.  I assume I will be credited for the days affected (and $0.50 for pay-phone?)

Sincerely,
Susan Slater",4
327755,31-JAN-12,29-JAN-12,Juan,,en,174.94.124.179,j.bicknell@sympatico.ca,14783562,000000122917039,3,1,My problem was not technical therefore your technician could not help me but it would have been nice to be transferred to someone who could help me with a minor problem.,4
327756,31-JAN-12,30-JAN-12,Badreddine,,fr,69.159.181.144,gillesviel@sympatico.ca,14791936,000000122930966,3,4,"Temps au téléphone un peu trop long et l'utilisation de mon cellulaire car je paie à la carte.
 Merci.",4
327757,31-JAN-12,27-JAN-12,Oscar,,en,64.228.138.104,rlk@sympatico.ca,14767554,000000122882551,5,4,,4
327758,31-JAN-12,28-JAN-12,Priyanka,,en,184.147.227.58,anne.perry067@sympatico.ca,14771102,000000122900801,5,5,,5
327759,31-JAN-12,28-JAN-12,Pedro,,en,69.157.100.81,dboyle007@sympatico.ca,14772700,000000122893447,5,4,"Given my past poor experience with Bell, I am very pleased to say you satisfied my concerns. The telephone rep and in particular your field service rep was amazing.. Full Service!   ",4
327760,31-JAN-12,30-JAN-12,Colleen G,,en,65.95.135.97,airbourne@sympatico.ca,14788890,000000122925841,5,5,Sorry to say this but I got nowhere on my first call overseas ( which ironically you did not ask me to rate )and was really glad Colleen helped me out. Thanks Dave,5
327761,31-JAN-12,30-JAN-12,Ahmed,,en,65.95.135.97,airbourne@sympatico.ca,14788892,000000122924151,1,1,,1
327762,31-JAN-12,29-JAN-12,Elsy,,en,69.156.1.125,kellylmeek@bell.net,14784366,000000122911085,5,5,Elsy was great very helpful but an hour before I called I got some jerk who didn't have the time of day for me. I actually hung up on him I was more than obviously bothering him. I called back later and got rosy she was great.   So if you want me to fill out survey on the boy I talked to more than happy too. But the lady I talked to she gets 100 percent from me,2
328262,01-FEB-12,31-JAN-12,Gregory,,en,65.95.25.159,sgkaufman@sympatico.ca,14809388,000000122951046,5,4,to be able to talk to the person I need to rather than going through s many channels,3
328263,01-FEB-12,31-JAN-12,Alejandro,,en,184.151.63.245,judyalton@sympatico.ca,14804730,000000122965771,5,3,My problem turned out to be unrelated to a Bell product but he checked every available problem and then gave me info on who to contact. My problem was eventually corrected. There is nothing more that he could have done.,5
328264,01-FEB-12,30-JAN-12,Md Jihed,,fr,74.14.187.48,rojo3842@sympatico.ca,14796558,000000122922977,5,5,,5
328265,01-FEB-12,27-JAN-12,Obe,,en,76.66.106.129,marieparker@bell.net,14764896,000000122872242,5,4,,4
328266,01-FEB-12,31-JAN-12,Brahim,,fr,174.88.167.10,aarrage@sympatico.ca,14798756,000000122954897,4,4,,3
328267,01-FEB-12,31-JAN-12,Melvin,,en,74.12.49.125,tornyc@bell.net,14810402,000000122952377,3,1,Better knowledge,3
328268,01-FEB-12,31-JAN-12,Carlos,,en,74.12.49.125,tornyc@bell.net,14810404,000000122970103,5,5,,4
328269,01-FEB-12,31-JAN-12,Kim,,en,70.48.237.32,lambiepie@sympatico.ca,14805356,000000122950937,4,4,,4
328270,01-FEB-12,31-JAN-12,Amine,,fr,70.29.147.227,famille.myre@sympatico.ca,14802340,000000122961526,4,5,"j'aurais du parler

parler directement au conseiller



",5
328271,01-FEB-12,29-JAN-12,Padmanaban,,en,70.27.159.254,sigsass@sympatico.ca,14787334,000000122906788,4,4,,4
328272,01-FEB-12,21-JAN-12,Natalia,,en,76.67.114.98,mollym_1@sympatico.ca,14693836,000000122728938,5,5,nothing,5
328273,01-FEB-12,25-JAN-12,Vijay,,en,67.68.33.137,mike_scarlett@sympatico.ca,14738000,000000122827299,1,1,,1
328274,01-FEB-12,31-JAN-12,Alberto,,en,184.146.171.144,gloriavalsi@sympatico.ca,14803000,000000122951498,5,5,,5
328275,01-FEB-12,31-JAN-12,Ramzi,,en,75.98.19.140,debfiller@sympatico.ca,14801430,000000122966536,1,1,"Your technician told me he would call back in 10-15 minutes and I still have not received that call. The problem has meant HOURS spent on the phone and no technician seems to be able to resolve it. VERY frustrating in this case to get a young man who didn't listen to our needs or do as he said. We had the answer from a previous call, security issues, but he insisted on knowing the problem. After another hour on the phone he came up with the answer we had told him initially. He insisted on calling back and never did.",1
328276,01-FEB-12,31-JAN-12,Preety,,en,184.148.65.180,earl.grill@sympatico.ca,14801980,000000122949798,5,5,nothing more,5
328277,01-FEB-12,31-JAN-12,Deepika,,en,174.91.130.8,fcaulfield@sympatico.ca,14802388,000000122953856,5,5,My problem was handeld very satisfactorily,5
328278,01-FEB-12,27-JAN-12,Abdallah,,fr,70.29.251.13,csevigny1@bell.net,14758919,000000122877424,5,4,,4
328279,01-FEB-12,31-JAN-12,Sudheer,,en,174.92.64.224,seymour02@bell.net,14809360,000000122965007,5,5,,4
328280,01-FEB-12,31-JAN-12,Amanda,,en,76.64.197.176,ht.sauer@sympatico.ca,14803526,000000122953714,5,5,"You are winning, keep it up.",5
328281,01-FEB-12,30-JAN-12,Nesrine,,fr,70.24.215.29,sattara@sympatico.ca,14796868,000000122933498,5,5,,5
328282,01-FEB-12,30-JAN-12,Hamdi,,fr,70.24.215.29,sattara@sympatico.ca,14796870,000000122932310,5,5,,5
328283,01-FEB-12,31-JAN-12,Marcus,,en,65.95.145.55,rayjan1@sympatico.ca,14808336,000000122950732,4,4,,4
328284,01-FEB-12,31-JAN-12,Orlando,,en,65.95.145.55,rayjan1@sympatico.ca,14808338,000000122952019,4,4,,4
328285,01-FEB-12,31-JAN-12,Mahrane,,fr,69.159.164.88,beatrice.simon1@sympatico.ca,14799752,000000122971999,5,5,"ses tres bien comme ca,tres satisfaite .
ses moi des fois qui ne comprenais pas tres bien ,la questio, 
je n,ai pas trops d,experience , sur internet. merci beaucoups.",5
328286,01-FEB-12,29-JAN-12,Med Amine,,fr,67.68.91.33,yduteau61@sympatico.ca,14788374,000000122910747,5,5,,5
328287,01-FEB-12,01-FEB-12,Khan,,en,70.26.17.112,bro.bernie4thwatch@bell.net,14800198,000000122973023,5,5,nothing,5
328288,01-FEB-12,31-JAN-12,Radhia,,fr,76.67.144.109,dprovanche@sympatico.ca,14801846,000000122946899,5,5,,4
328289,01-FEB-12,31-JAN-12,Kristina,,en,70.50.30.141,dshred@sympatico.ca,14801890,000000122961481,5,5,I had questions regarding cell phones however the rep was not trained in Mobility issues so she was unable to assist me with some questions.  Kristina did say she wished she was trained so she could help because she gets a lot of questions regarding cell phone plans.,5
328290,01-FEB-12,27-JAN-12,Charles,,en,69.156.51.12,eandbhodgins@sympatico.ca,14759922,000000122876375,5,5,Nothing,5
328291,01-FEB-12,22-JAN-12,Roy,,en,70.28.55.50,dc_stonehouse@sympatico.ca,14698942,000000122749823,1,1,"not very helpful or knowledgable in resolving our issue. offered to cancel our service on the spot, when we mentioned we were considering switching providers...because of router outages, slow services and costly monthly bills.",2
328292,01-FEB-12,11-JAN-12,Edwitch,,en,174.88.20.187,marilynhall@bell.net,14570756,000000122500807,4,5,"don't know
",4
328293,01-FEB-12,30-JAN-12,Alejandro,,en,70.29.33.160,sunnymendes@sympatico.ca,14797414,000000122931474,3,4,"The person in support I spoke to first did not have a clue about the type of Internet service I was paying for. He infact reduced my Download bandwith to 500kbps and upload to 162 kbps.
You tech support should be well informed about the customers service plan before they procedd to make any changes.
After I realised what had been done by your tech support, I called in again and it was Archie in technical support who solved my problem, full kudos to him and he was the one who kept me as  abell customer or I would have moved to Rogers !!",4
328294,01-FEB-12,27-JAN-12,Juan,,en,67.208.5.162,kvesuwala@sympatico.ca,14763642,000000122881871,1,2,"I paid $80/monthly for fiber optic internet for the last 6 months system has been dragging (SLOW)
Was told by customer service my area is overloaded & they will move me to a different server & give me a $ 30 credit.
My answer KEEP YOUR $ 30.00 I AM MOVING",1
328295,01-FEB-12,31-JAN-12,Jose,,en,174.95.66.203,ross135@bell.net,14808858,000000122952542,4,4,Good service by employee.   Problems seem to be sporadic and the entry to my account not allowed on occasion due to unaccepted password when I have not made changes to my mail account. ,5
328296,01-FEB-12,31-JAN-12,Sylvain,,en,65.94.100.4,shirley.pennell2@sympatico.ca,14809488,000000122959977,5,5,Quicker response to the call.,4
328297,01-FEB-12,31-JAN-12,Jeffery,,en,74.198.9.210,hcanmom@bell.net,14803342,000000122969681,2,1,Actually have someone who can answer the problem.,2
328298,01-FEB-12,28-JAN-12,Ahmed,,en,70.24.3.103,shadyk1783@sympatico.ca,14778806,000000122890667,1,1,,1
328299,01-FEB-12,01-FEB-12,Stephan,,fr,70.30.20.147,foucaulta@sympatico.ca,14802504,000000122972917,5,5,"Votre technicien, Stephen, a été très efficace et quelle patience !  Je suis toujours surprise de l'accueil, car je ne suis pas très douée pour les ordinateurs.  En très peu de temps il a résolu mon problème.
",5
328300,01-FEB-12,31-JAN-12,Mario,,en,76.69.149.18,kedwards51@sympatico.ca,14804986,000000122949268,4,4,"better phone line, static ",4
328787,01-FEB-12,31-JAN-12,Farhana,,en,66.207.201.106,dan.ford@sympatico.ca,14801186,000000122969797,3,,This was my second call on the same issue. I was disconnected the first time,3
328788,01-FEB-12,31-JAN-12,Moises,,en,66.207.201.106,dan.ford@sympatico.ca,14801188,000000122968172,3,1,"Call was disconnected after 30 mins on the phone,",
328789,01-FEB-12,31-JAN-12,Perumalla,,en,66.207.201.106,dan.ford@sympatico.ca,14801190,000000122969752,3,3,Lots of waiting and repeating conversations.,
328790,01-FEB-12,28-JAN-12,Kevin,,en,70.31.81.224,joerees@sympatico.ca,14774994,000000122895398,3,3,"Decrease the wait time on the initial call in, and decrease the length of the wait for the resolution (in our case, YOUR hardware failed and the resolution was to ship us a new router/modem - in 3-5 business days... or up to 7 days after we placed the call!) There should be options to increase the level of service, or pick up the equipment if your system is not capable of faster response.",3
328791,01-FEB-12,31-JAN-12,Dashrathan,,en,70.30.132.7,pat.bourke@sympatico.ca,14807696,000000122961352,5,4,"Send out notifications regarding pirate companies who call on behalf of""your internet provider"" saying they have be notified by the ISP that your service is degraded and they- PCHelp will fix your problems..... Warn customers not to give access or any info to these companies and to lodge a complaint with the Antifraud Centre.",4
328792,01-FEB-12,31-JAN-12,Hassiba,,fr,41.228.197.232,gabriellepine@bell.net,14802690,000000122953910,5,5,,5
328793,01-FEB-12,31-JAN-12,Nidhal,,fr,70.49.113.64,mckeown-giguere@sympatico.ca,14806588,000000122968825,3,2,"Pour inscrire un mot de passe sur IPad, sur votre modem vous inscrivez le nom de
votre réseau avec les chiffres nécessaires mais il vous est impossible de nous aider à savoir quoi faire par la suite.",2
328794,01-FEB-12,31-JAN-12,Marwen,,fr,70.55.178.252,ceillier@bell.net,14800608,000000122969340,4,,Trouver l'origine du problème,5
328795,01-FEB-12,31-JAN-12,Ingrid,,en,184.144.37.130,bailey1949@bell.net,14799628,000000122951834,4,3,I HAD A PROBLEM OPENING SYMPATICO.A CHANGE WAS MADE WHICH MADE THIS BETTER BUT I WAS ADVISED IT COULD NOT BE FULLY CORRECTED AS IT MAY BE FROM A CAUSE OTHER THAN BELL. I WAS SATISFIED WITH THE MANNER I WAS TREATED,4
328796,01-FEB-12,31-JAN-12,Mahmoud,,fr,205.151.65.16,claudejodoin@bell.net,14800844,000000122970680,1,1,"J,AI DIT AU TECH. QU,IL NE VOULAIT PAS RESOUDRE LE PROBLEME PCQ IL DISAIT QUE LE PROBLEME ÉTAIT LE CENTRE INFORMATIQUE QUI MA VENDU L'ORDI.",1
328797,01-FEB-12,31-JAN-12,Aria,,en,76.69.87.18,corneliusmc@sympatico.ca,14800970,000000122951532,5,5,,5
328798,01-FEB-12,30-JAN-12,Mohamed Amine,,fr,76.67.192.59,mrethier@sympatico.ca,14795166,000000122926248,5,5,,5
328799,01-FEB-12,31-JAN-12,Haythem,,fr,205.151.65.16,claudejodoin@bell.net,14800846,000000122950855,1,1,ETRE PLUS PRÉCIS ET PAS FAIRE DES TEST QUI FUCK MON SYSTEME,1
328800,01-FEB-12,31-JAN-12,Luis,,en,184.148.126.33,mnwistoski@sympatico.ca,14806966,000000122953130,5,5,Nothing,5
328801,01-FEB-12,26-JAN-12,Omar,,fr,174.95.127.98,pro.air@bell.net,14753040,000000122838564,4,5,non,5
328802,01-FEB-12,31-JAN-12,Heather,,en,70.31.44.129,betty.flower@sympatico.ca,14799840,000000122955901,5,4,nothing so far. it is not completed,4
328803,01-FEB-12,31-JAN-12,Mohamed,,fr,70.30.205.109,balou10@sympatico.ca,14799640,000000122961479,3,4,,3
328804,01-FEB-12,31-JAN-12,Eric,,fr,70.30.198.81,rgvenditti@sympatico.ca,14808514,000000122962463,4,4,,4
328805,01-FEB-12,31-JAN-12,Alicia,,en,70.51.248.11,pathansen0509@bell.net,14807714,000000122965580,5,5,"  well since you asked,a full year of free service would be nice.",5
328806,01-FEB-12,27-JAN-12,Andy,,en,76.68.114.9,ajstarling@sympatico.ca,14756736,000000122862526,5,5,,5
328807,01-FEB-12,31-JAN-12,Yosra,,fr,67.71.117.190,line.lemelin@sympatico.ca,14805608,000000122963167,5,5,,5
328808,01-FEB-12,31-JAN-12,Melvin,,en,70.48.0.113,nellis60@sympatico.ca,14807286,000000122966093,4,4,,
328809,01-FEB-12,31-JAN-12,Murali,,en,184.145.103.130,bobguy@sympatico.ca,14800046,000000122952045,1,1,"tell the truth, I was told I could buy a power cord for my wireless modem at a bell world store. I went there and they told me that they do not sell them.  Complete waste of my time. Thanks Bell. ",1
328810,01-FEB-12,31-JAN-12,James,,en,70.53.204.15,marie.la@sympatico.ca,14806244,000000122952970,5,4,All good,5
328811,01-FEB-12,30-JAN-12,Haythem,,fr,174.89.167.38,nrbeaulieu@sympatico.ca,14795487,000000122921462,2,2,"explications moins technique
meilleur comparaison entre ce que jai
et essentiel plus et performance",3
328812,01-FEB-12,31-JAN-12,Awatef,,fr,72.28.144.85,mimiclo@sympatico.ca,14806864,000000122949564,5,5,fournir un numéro de téléphone pour les clients qui appellent des Etats-Unis. J'ai eu à tel. par la ligne reliée aux services de la télévision,5
328813,01-FEB-12,31-JAN-12,Sergio,,en,174.95.139.222,mactrom@sympatico.ca,14806006,000000122970182,5,5,"Nothing, The young man was very helpfull,I was having a bad day and hemade it better, Thank You Sergio.",5
328814,01-FEB-12,31-JAN-12,Kyle,,en,70.53.227.236,jonij2@sympatico.ca,14804548,000000122951491,5,5,,5
328815,01-FEB-12,31-JAN-12,Faqria,,en,69.158.23.100,j.cameron@sympatico.ca,14803698,000000122947072,4,5,,3
328816,01-FEB-12,27-JAN-12,Niyaz,,en,184.147.197.49,j_cation@sympatico.ca,14761970,000000122867271,5,5,,5
328817,01-FEB-12,31-JAN-12,Estephania,,fr,174.91.227.93,pravick@sympatico.ca,14808136,000000122955006,5,5,,5
328818,01-FEB-12,24-JAN-12,Kim,,en,209.29.4.43,gs.giguere@sympatico.ca,14719386,000000122790500,3,3,"I called about 2 things. My internet service and phone service. I was looking for a more cost effective solution than what I'm paying now. We only talked about options for the internet service. After the call I checked online and was surprised to see that the one time charge for the modem would be waved if I ordered online. The operator should have made me aware of that considering the nature of my call. I shouldn't have to run around and play games to get the most cost effective solution. I told the operator that I would look at other service providers to see if I can get a better deal and that's what I'm in the process of doing. If I do find a better deal for both the phone and internet service, I will contact Bell to cancel my services at that time. If Bell ends up being the better deal, I'll contact you to make arrangements at that time.",3
328819,01-FEB-12,29-JAN-12,Kay,,en,174.91.63.165,planza@sympatico.ca,14786338,000000122914658,3,3,,3
328820,01-FEB-12,31-JAN-12,Oscar Ernesto,,en,70.54.53.202,sandy.o@sympatico.ca,14809144,000000122967008,2,2,listen to what I was actually saying instead of reading from a script,3
328821,01-FEB-12,31-JAN-12,Mir,,en,65.95.211.192,j_dehooge@sympatico.ca,14803752,000000122946508,4,5,none,5
328822,01-FEB-12,31-JAN-12,Catherine,,en,76.70.70.167,dyanwellwood@sympatico.ca,14801948,000000122952100,5,5,,5
328823,01-FEB-12,30-JAN-12,Med Wassim,,fr,65.95.73.135,evelynelevesque@sympatico.ca,14791360,000000122929499,5,4,Rien,3
328824,01-FEB-12,30-JAN-12,Cathrine,,en,70.30.26.90,abdul.merali@sympatico.ca,14788788,000000122918081,5,5,,5
329300,01-FEB-12,28-JAN-12,Leslie,,en,174.95.63.193,stlouis.laura@sympatico.ca,14779228,000000122886264,1,1,"Besides dealing with the situation?

I have waited for multiple weekends for service appointments (4hr window) where the tech did not show. When I call to find out why, your service reps have said there is an error in your system and my booking (while confirmed - with a reference number) was never processed out to the techs. 

I have given over 8 hours of my weekend time waiting to have a new modem set up, to correct my speed issues (a previous call where i was being overcharged for sub-par service) and 2-3 weeks in I'm still without a fix.

I now need to call service again to rebook - I was too frustrated during the call on the 28th to rebook and waste another weekend.",1
329301,01-FEB-12,29-JAN-12,Jordan,,en,64.229.184.136,nkerhardt@sympatico.ca,14785926,000000122910127,5,5,"Satisfied with the outcome.
",4
329302,01-FEB-12,31-JAN-12,Divya,,en,76.68.130.196,alischeibl@sympatico.ca,14799034,000000122962641,3,3,Technician had to come out and reboot the modem...,5
329303,01-FEB-12,31-JAN-12,Moez,,fr,76.67.171.242,gilbert.ross@sympatico.ca,14802928,000000122965211,4,4,améliorer la qualité de la communication téléphonique: le niveau sonore venant de votre conseiller est souvent trop bas.,4
329304,02-FEB-12,01-FEB-12,Moses,,en,69.156.95.40,angela3@sympatico.ca,14812174,000000122997392,1,4,Technitian was very impatient on the phone and kept getting upset with me. He had a bad attitude.,1
329305,02-FEB-12,01-FEB-12,Sheng,,en,70.49.172.14,darren.chisholm@sympatico.ca,14814432,000000122974601,3,3,,3
329306,02-FEB-12,01-FEB-12,Juan Carlos,,en,65.92.206.6,anita.calhoun@sympatico.ca,14812198,000000122976411,3,3,,4
329307,02-FEB-12,01-FEB-12,Balaji,,en,65.93.165.51,donlynne@bell.net,14815032,000000122984077,5,5,nothing to improve upon,5
329308,02-FEB-12,01-FEB-12,Josue,,en,174.95.25.28,gailbrown55@sympatico.ca,14816032,000000122991732,4,4,"On the original call to add High Speed it would have been helpful if the rep had explained the following: 1) Bell Internet Security Services was included 2) I cannot have MSN Premium.
",3
329309,02-FEB-12,29-JAN-12,Fathi,,fr,70.52.73.92,galem@sympatico.ca,14782992,000000122907231,4,5,,5
329310,02-FEB-12,31-JAN-12,Olivier,,en,65.92.64.51,norman.cloutier@sympatico.ca,14807460,000000122962272,5,5,"For all the time we have been having trouble with the internet speed, the server should refund or compensate if there has been a problem this long?",5
329311,02-FEB-12,01-FEB-12,Luis,,en,174.94.47.73,pjmccardle@sympatico.ca,14822086,000000122975920,5,4,everything was great.,4
329312,02-FEB-12,27-JAN-12,Loyda,,en,174.89.68.239,dwayne.farewell@sympatico.ca,14759864,000000122864523,3,1,,3
329313,02-FEB-12,01-FEB-12,Ayesha,,en,184.147.14.93,barbaraclunes@sympatico.ca,14812632,000000122991100,5,4,"Nothing at all, Ayisha was kind and extremely patient although I could not follow her instructions.",5
329314,02-FEB-12,31-JAN-12,Sami,,fr,65.92.156.218,foujoyeux@bell.net,14802508,000000122954812,2,2,"Bonjour Monsieur le Vice-Président, service-clientèle...Ça fait quelques fois que j'appelle Bell pour avoie de bons services... Malheureusement, comme vous allez le constater dans mon prochain commentaire, je n'ai plus le goût d'être servi par un Tinusien: en effet, M.Sami est bien gentil, mais il a été très vague dans ses explications au point qu'à le fin de notre entretient, il m'a dit qu'il m'enverrait
un courriel m'expliquant ma demande: la raison: il devait consulter un confrère
pour voir si son explication qu'il m'a
donnée sur le passage de la vitesse de
mon internet de 1,5 à 7.0.  En plus, il
était assez mêlé dans le prix que cela
me coûterait pour ce changement... Je 
devais donc attendre à jeudi, le 2 février pour avoir ma réponse.  Heureusement, que madame Jane a répondu
à toutes mes questions...
Bonjour. Pierre
",
329315,02-FEB-12,31-JAN-12,Mohammed,,en,70.49.177.30,bjcarter@sympatico.ca,14799970,000000122967951,5,4,,4
329316,02-FEB-12,24-JAN-12,Nafti,,fr,64.18.87.72,bkobibi@sympatico.ca,14715722,000000122797242,5,4,,5
329317,02-FEB-12,01-FEB-12,Nagesh,,en,76.69.150.223,bleahy@sympatico.ca,14812960,000000122997013,3,2,,4
329318,02-FEB-12,01-FEB-12,William,,en,184.144.85.115,trmoore@sympatico.ca,14824934,000000122985175,4,2,Fully meet my request.  Otherwise the personal interaction was outstanding and always is.  Problem is that I have to call you folks nearly every time I get a bill.  It is getting tiresome. Your most recent home phone increases snatched away my entire OAS increase.  There is something wrong about that. ,3
329319,02-FEB-12,01-FEB-12,Susan,,en,174.95.203.201,skinszler@sympatico.ca,14823878,000000122974816,5,5,employ more service reps like susan,5
329320,02-FEB-12,31-JAN-12,Ruth,,en,70.31.103.38,tm31@bell.net,14810326,000000122969829,5,5,,5
329321,02-FEB-12,01-FEB-12,Ayesha,,en,67.71.65.250,andy.carol@sympatico.ca,14812156,000000122976680,5,5,"Not very much,  the girl on the phone was great and followed through, the technician that came by was the best.  With this kind of service I can't see anybody leaving.",5
329322,02-FEB-12,01-FEB-12,Will,,en,99.231.170.139,adrienne.knowlton@sympatico.ca,14811708,000000122994382,5,5,,5
329323,02-FEB-12,01-FEB-12,Carmen,,en,70.55.39.196,sandraslack@sympatico.ca,14823380,000000122980402,5,4,,4
329324,02-FEB-12,01-FEB-12,Darlene,,en,76.68.94.179,rileyduval@sympatico.ca,14822692,000000122976371,5,5,"The internet representative was very helpful and I have no complaints. However in dealing with collections I find the representative obtuse and annoying. My son was recently treated for a very serious condition. We have not been paying attention to our bills and whereas we have been paying every month unfortunately we have been behind since occuring large amounts of collect calls when he was ill. We appreciate the need to gouge us in our time of need as this is essential to your business however it is damaging and hurtful to my family. Speaking to someone in a foreign country who only understands enough to get a forced payment from me is ever so enjoyable. We are waiting on money from my wife's union and in the next few weeks we will have our bill paid. When I don't know, I do know it is any day but maybe we can stop eating till then. We do not owe you for multiple months we have been paying every two weeks. We have not got the balance to zero but have been making a dent consistently. Thank you for having a foreign service annoy me and my family in our time of need it is refreshing to have some one bug us when everyone has been so nice. 
I also like when you call and I pick up the phone only to have no one on the other side of the line. 
All and all I enjoy talking to anyone when I am requesting service. Anyone in this country has been more than polite and helpful.",1
329325,02-FEB-12,30-JAN-12,Anis,,fr,65.92.224.145,gthe@sympatico.ca,14792114,000000122927395,5,4,,5
329326,02-FEB-12,30-JAN-12,Mohamed Amine,,fr,65.92.224.145,gthe@sympatico.ca,14792116,000000122926490,4,,,4
329327,02-FEB-12,31-JAN-12,Adnan,,en,184.146.146.9,johnwright@bell.net,14804518,000000122946781,5,5,,5
329328,02-FEB-12,22-JAN-12,Gilberto Jose,,en,65.95.183.152,joancheeks@bell.net,14700872,000000122747027,4,4,,5
327763,03-FEB-12,02-FEB-12,Mehdi,,fr,174.89.220.160,quatresaisons@sympatico.ca,14835944,000000123014356,5,5,,5
327764,03-FEB-12,02-FEB-12,Mohamed Taher,,fr,70.51.5.25,l.servant@sympatico.ca,14832864,000000123007382,5,5,,5
327765,03-FEB-12,02-FEB-12,Hemavathi,,en,184.146.168.188,patsoares@bell.net,14835524,000000123022207,5,5,Nothing.,5
327766,03-FEB-12,02-FEB-12,Gerry,,en,70.53.242.197,carole.duf@sympatico.ca,14827796,000000123012113,5,5,,5
327767,03-FEB-12,02-FEB-12,Ashwini,,en,74.198.164.255,marszy@bell.net,14834014,000000123017410,2,1,,2
327768,03-FEB-12,02-FEB-12,Abdelalim,,en,74.12.116.206,vivilin@sympatico.ca,14838550,000000123010568,4,4,able to talk with a person without going true so many step. ,4
327769,03-FEB-12,02-FEB-12,Aswathy,,en,76.71.150.180,al.hagerman082@sympatico.ca,14826334,000000123016367,5,5,"My problem on Feb. 2nd could not have been handled better.
I must confess that I have been less than pleased with Bell over the past couple of months,however. We moved into a new home on Dec. 6th, 2011 and were without a landline and internet service until Jan.27th and 31st respectiveiy. While this very inconvenient delay was not entirely Bell's fault, interdepartmental communication problems caused a great deal of frustration.
Since then I must say your agents have been most  efficient and pleasant in restoring our services.",4
327770,03-FEB-12,02-FEB-12,Anah,,en,70.50.53.153,dtricker@sympatico.ca,14829304,000000123015146,5,5,talk slower for seniors,5
327771,03-FEB-12,02-FEB-12,Ronald,,en,184.148.66.159,ej2wills@sympatico.ca,14829488,000000123021298,5,5,,2
327772,03-FEB-12,02-FEB-12,Suresh,,en,70.31.66.12,redanddaisy@sympatico.ca,14836160,000000123014973,5,5,Nothing. The rep resolved my issue quickly and effectively.,5
327773,03-FEB-12,01-FEB-12,Wayne,,en,69.158.170.143,luckfam@sympatico.ca,14819704,000000122990918,4,4,,4
327774,03-FEB-12,02-FEB-12,Deepika,,en,64.231.49.25,ajmackenzie@sympatico.ca,14826308,000000123004547,1,1,the person I was talking to said that she would test our line and call back in 10 minutes- she never called back-our problem is still not solved,1
327775,03-FEB-12,02-FEB-12,Ana,,en,184.146.103.101,bill_angie@sympatico.ca,14827286,000000123006900,5,5,"Nothing  Anna,   was  very  helpful.",5
327776,03-FEB-12,02-FEB-12,Evan,,en,76.69.132.61,eyebeemer@sympatico.ca,14829696,000000123002560,5,5,,5
327777,03-FEB-12,02-FEB-12,Amine,,fr,65.92.212.59,st-jean.michel@sympatico.ca,14837524,000000123008231,5,5,,5
327778,03-FEB-12,02-FEB-12,Nix,,en,174.91.81.64,shirlcartier@sympatico.ca,14837166,000000123014766,4,5,nothing,5
327779,03-FEB-12,02-FEB-12,Julio,,en,174.89.64.169,r.hayhurst@sympatico.ca,14835970,000000123005434,5,5,,5
327780,03-FEB-12,02-FEB-12,Erick,,en,70.24.16.11,jlevans@bell.net,14831896,000000123009054,3,3,"Erick determined that the black 2w plug was defective and he mailed me a new one which I received to-day.

I have connected this but in order to get the lights on I had to wrap the cord tightly around the modem. This doen't seem right.",4
327781,03-FEB-12,13-JAN-12,Lucas,,en,74.12.90.8,karenldavis@sympatico.ca,14595472,000000122546110,4,5,"The tech that was sent out to install the new modem didn't know too much about it.  Had to call the person that set up my computer.  He left two modem's with me, waiting for return envelopes to send them back to you.",5
327782,03-FEB-12,02-FEB-12,Sylvain,,en,67.70.163.54,willow.garden@bell.net,14838744,000000123017209,4,4,Had information more readily available between departments / divisions.,4
327783,03-FEB-12,02-FEB-12,Mohammed,,en,70.51.65.250,charles.brunger@sympatico.ca,14827980,000000123017241,5,5,"Mohammed did everything that was needed.  He was very polite, knowledgeable and helpful.  I was very impressed with his service.",5
327784,03-FEB-12,02-FEB-12,Gautham,,en,184.146.145.7,soscork@sympatico.ca,14837424,000000123007459,5,5,,4
327785,03-FEB-12,02-FEB-12,Jennifer,,fr,66.11.35.18,dacrawford@bell.net,14828524,000000123010939,1,2,"pas me mentir depuis maintenant 3 mois avec des taux qui change a chaque fois..
Si je ne recoit pas une confirmation par couriel avec les taux discuté hier je cancelle tous vous services",1
327786,03-FEB-12,02-FEB-12,William,,en,74.15.76.134,marion.honsberger@sympatico.ca,14833970,000000123015450,5,4,Nothing.  He was very professional & patient with me & answered all my questions.,4
327787,03-FEB-12,02-FEB-12,Jamel,,fr,174.92.239.83,m_duval@bell.net,14833628,000000123022645,5,5,moins de temps d'attente c'est cela que j'aime le moins l'attente ,4
327788,03-FEB-12,01-FEB-12,Kevin,,en,70.52.144.228,james.mccallister@sympatico.ca,14817382,000000122984782,4,4,,5
327789,03-FEB-12,31-JAN-12,Juan,,en,70.49.134.104,lsgrambart@sympatico.ca,14805816,000000122954536,5,5,n/a,5
327790,03-FEB-12,02-FEB-12,Hency,,en,69.159.109.181,reg.emery@sympatico.ca,14836184,000000123017615,3,2,,3
327791,03-FEB-12,02-FEB-12,Wilson,,en,69.159.109.181,reg.emery@sympatico.ca,14836186,000000123018743,3,2,,3
327792,03-FEB-12,02-FEB-12,Aleem,,en,76.64.199.5,amurton@bell.net,14826542,000000123004412,1,4,After a service call our internet was still not restored. I was once again forced to spend time talking to your call centre and go through steps with had already been done. Between the useless time spent on the phone and waiting for the service person I have wasted 4 hours of my valuable time. I am a physician and have much better thing to do. On the subsequent service call the ( other ) technician determined that our modem was the problem and he ultimately replaced this. This was not a service experience but a dis-service. I am not looking forward to requiring further service from your company. A similar experience will result in the loss of us as a customer and my expression of your poor service to others.,1
327793,03-FEB-12,02-FEB-12,Achref,,fr,67.68.222.77,ladoupau@bell.net,14832892,000000123012657,3,3,"manque de personne a qui parler ,ne pas etre obliger de faire le 1 -ou2  etc 
nu. 4 je ne veux pas vous  nuire alors  peut-être",3
327794,03-FEB-12,02-FEB-12,Robbie,,en,70.51.123.19,evpar@sympatico.ca,14829680,000000123016927,5,5,"Approached me, instead of me having to call.",5
327795,03-FEB-12,02-FEB-12,Revathi,,en,64.231.43.80,marilyn.read@sympatico.ca,14833946,000000123012706,4,4,Don't know much about computers so don't have any expectations as to what to ask for to improve serv ice.,4
327796,03-FEB-12,02-FEB-12,Sarra,,fr,184.148.246.98,calipso41@sympatico.ca,14827696,000000123008932,4,4,,5
327797,03-FEB-12,02-FEB-12,Jenette,,en,174.92.52.64,jerrypanza@bell.net,14831732,000000123000950,4,5,,5
327798,03-FEB-12,02-FEB-12,Troy,,en,70.29.233.200,gary.valentine@sympatico.ca,14830206,000000123011012,3,4,,4
327799,03-FEB-12,01-FEB-12,Kevin,,en,70.48.185.119,big.will@sympatico.ca,14812866,000000122985986,5,5,"could have been solved the first time I called, instead the second time one day later when I was asked to call back",5
327800,03-FEB-12,02-FEB-12,Manish,,en,184.146.132.112,harbourclub@sympatico.ca,14830794,000000123005702,4,3,,4
327801,03-FEB-12,02-FEB-12,Mathew,,en,184.147.127.20,dcunha.home@sympatico.ca,14828816,000000123000740,5,5,,4
327802,03-FEB-12,31-JAN-12,Djamila,,en,64.228.70.95,weatherboi2@sympatico.ca,14810816,000000122972227,5,5,,5
328301,01-FEB-12,31-JAN-12,Krutthiga,,en,174.89.53.231,brianjsutton@sympatico.ca,14800174,000000122946523,4,4,"We had been suffering for over 1 month with issues on connectivity. First we had a  power plug adapter fail (our 3rd one) end of December, as of the last 30 days we have had intermittent, to no connectivity to the internet.  
The solution was to re-do a new name and password.  
Would like to have this explained why this was needed?  What stopped working?
For $68/month for internet connections - this should have been proactively thought about and help offered. 
There are a lot of cheaper services out there, including Cogeco at $28/month. Why should I continue using Bell with the highest cost, and intermittent services?",2
328302,01-FEB-12,30-JAN-12,Souhaib,,fr,65.92.219.247,raoul.grenier@sympatico.ca,14796180,000000122927529,4,3,Reconduire mon forfait internet sur une période d'un an au lieu de 6 mois,4
328303,01-FEB-12,31-JAN-12,Josue,,en,70.49.223.227,carmac1@sympatico.ca,14800420,000000122948238,4,4,,5
328304,01-FEB-12,31-JAN-12,Walid,,fr,70.53.242.190,aquinto@bell.net,14799374,000000122964583,4,5,,4
328305,01-FEB-12,30-JAN-12,Dennis,,en,65.94.252.240,monika.wolf@sympatico.ca,14795092,000000122926529,4,4,"You should have a curtesy letter especially for your looooong time customers to make them aware of special promotions OR gratitude offers. In my case for Internet, TV and home phone. Thank you for voicing my opinion.",4
328306,01-FEB-12,31-JAN-12,Leni,,en,70.27.96.67,fpwhite@sympatico.ca,14802526,000000122955725,5,4,customer care representatives were great. It took a long time for admin to unblock our e-mail though,4
328307,01-FEB-12,30-JAN-12,Pierre,,en,216.208.56.67,roy.fawcett@sympatico.ca,14796626,000000122932696,5,5,,5
328308,01-FEB-12,30-JAN-12,Houssemeddine,,fr,70.50.165.235,rouillac@sympatico.ca,14796624,000000122924087,5,5,"Avoir une boutique pour l'échange plus
rapide de matériel Internet.",5
328309,01-FEB-12,31-JAN-12,Cindy,,en,70.53.112.74,pepperd@sympatico.ca,14807896,000000122968390,3,3,She tried very hard but did not have the experience as to the second girl.Sheleft before I could get at least what she accomplished,5
328310,01-FEB-12,30-JAN-12,Mir,,en,76.71.99.207,georgem56@sympatico.ca,14791808,000000122918133,4,2,"Have more knowledge about EI & bell mail
",4
328311,01-FEB-12,31-JAN-12,Estephania,,en,70.53.112.74,pepperd@sympatico.ca,14807898,000000122967862,5,4,you have a very dedicated staff. This one had better English ,5
328312,01-FEB-12,23-JAN-12,Eric,,en,70.30.85.241,jamesph@bell.net,14709056,000000122760795,2,2,"Still have the problem.....and why are you blocking your own message attachments?....The one thing you could do is ""fix the problem"" instead of charging me more each month.",3
328313,01-FEB-12,28-JAN-12,Zied,,fr,76.64.108.167,jeanmat.claumo@sympatico.ca,14774702,000000122892387,5,5,Pour moi l'ordinateur c'est complexe les termes sont du CHINOIS POUR MOI votre préposé a utilisé des termes simple pour que je comprenne,5
328314,01-FEB-12,31-JAN-12,Nizar,,fr,67.68.20.33,liliane.h@bell.net,14805560,000000122963404,5,5,"Rien ,il fut poli ,patient ,et courtois
Merci de votre sollicitude
Liliane",5
328315,01-FEB-12,30-JAN-12,Cristobal,,en,69.158.146.52,tonypower@sympatico.ca,14797746,000000122931681,4,5,Nothing,5
328316,01-FEB-12,31-JAN-12,Julie,,en,69.158.140.206,chasweir@sympatico.ca,14800688,000000122955602,4,4,"It took me three tries to finally get a rep I could understand and then with her very strong French accent, I still had a problem but after asking her to repaet (several times), I was able to resolve my problem.",3
328317,01-FEB-12,31-JAN-12,Cindy,,en,76.64.149.164,shanehunter@sympatico.ca,14809416,000000122948802,4,5,When we were dis-connected it would have been nice to have been called back right away hot 4 hours later and then to be told we were have to wait till the next day to have the issue resolved  Problem resolved itself and then had help to re-connect,4
328318,01-FEB-12,31-JAN-12,Kevin,,en,184.147.213.84,briantoogood@bell.net,14800180,000000122953505,4,5,only thing that is time consuming is having 1st person you talk to not able to help even though you ask directly id=f they can solve the problem. In this case 1st person took 15 minutes to transfer me even though I asked in the 1st minute.,5
328319,01-FEB-12,28-JAN-12,Leni,,en,76.65.26.145,estorz@bell.net,14773358,000000122898329,3,3,"the tech. I spoke with on Jan. 28 (conf. # 159zz) advised the problem was due to my linecard being removed at the central office for maintenance and assured me service would be restored between 9am-5pm on Jan.30... this didn't happen requiring me to phone Bell again Jan 31...this tech. advised the problem was the adapter/power supply to the modem and that a new adapter would be delivered to me the next day...this did occur and the problem was solved. Long/short...experience with tech.#1 not so good...tech.#2 very good.  I never quite felt comfortable with tech.#1's explanation as I found it hard to believe Bell would leave me without service for 3 days without notifying me in advance.
Overall: I'm dissatisfied. ",
328320,01-FEB-12,31-JAN-12,Diego,,en,70.24.169.12,robraylene.wilson@sympatico.ca,14808744,000000122960398,2,4,The first technician I spoke to asked me a number of questions I didn't feel were related to the problem. He then put me on hold and I was passed to a second technician who quickly told me it was a Bell server issue and had nothing to do with our PC. The first technician could have saved us both time by finding that out before he asked all the questions about our PC configuration.,3
328321,01-FEB-12,30-JAN-12,Karen,,en,70.24.90.191,mjbartel@bell.net,14795024,000000122929231,5,5,Nothing.  Karen was extremely efficient.,5
328322,01-FEB-12,31-JAN-12,Bismiya,,en,70.29.251.240,mandr5@bell.net,14806082,000000122966159,5,5,Nothing comes to mind.,5
328323,01-FEB-12,31-JAN-12,Nelly,,en,99.233.34.124,ediemtl@sympatico.ca,14802028,000000122955676,5,5,Would like to. Know why I am being blocked all the time service is great but would like to know why this happening ,5
328324,01-FEB-12,31-JAN-12,Hugo,,en,70.24.168.53,gloria.sullivan@sympatico.ca,14802998,000000122961482,5,5,nothing the service and cost saving suggestions were great!!! Please pass along to Hugo....,5
328325,01-FEB-12,31-JAN-12,Andrea,,en,174.94.10.217,mglservices@sympatico.ca,14806682,000000122972302,5,5,nothing,5
328326,01-FEB-12,31-JAN-12,Samantha,,en,69.157.55.239,r.minnie@bell.net,14808232,000000122951783,5,5,nothing at this time,4
328327,01-FEB-12,31-JAN-12,Alexandra,,en,76.67.97.200,d.eng@sympatico.ca,14801102,000000122965627,4,4,,4
328328,01-FEB-12,30-JAN-12,Salvador,,en,70.51.219.106,brfitzer@sympatico.ca,14789794,000000122936034,4,4,,4
328329,01-FEB-12,31-JAN-12,Sana,,fr,216.209.225.71,legaulth@sympatico.ca,14805487,000000122949782,1,1,Sana ne connaît pas le fonctionnement de l'internet,1
328330,01-FEB-12,31-JAN-12,Antony,,en,205.210.254.15,fennellabruce@bell.net,14802408,000000122960279,1,1,"Offer compensation for the lost internet time. I work from home. I don't make Bell profits and every minute I'm not working, I'm losing money.",1
328825,01-FEB-12,31-JAN-12,Deo,,en,64.229.98.246,bobwill@sympatico.ca,14800054,000000122950433,1,2,"I have a contract, November 2011. Confirmation #121416773 for a total bundle price of $126.87 inc taxes.  After inquiring about my latest bill I was advised that the services had gone up in price.  I'm fed up wasting my time fixing Bells mistakes",2
328826,01-FEB-12,31-JAN-12,Mohamed,,fr,70.24.199.166,subouchard@sympatico.ca,14809888,000000122964655,5,5,rien,5
328827,01-FEB-12,31-JAN-12,Naveenkumar,,en,70.50.218.132,rob.wallace@sympatico.ca,14808672,000000122971010,3,4,better english,4
328828,01-FEB-12,31-JAN-12,Helmi,,fr,70.26.208.111,judyzi@sympatico.ca,14804736,000000122971205,5,5,"Tout a été parfait, Hekmi fut efficace, poli et courtois",5
328829,01-FEB-12,31-JAN-12,Sudheer,,en,65.95.23.20,the_angers@sympatico.ca,14810216,000000122960818,2,2,"I made one initial call, not sure what time or case number, but I though he was able to resolve my issue, only to realize 5 minutes after I hung up, that I had another independent problem.  I had to call back again.  The second time I was told it was a server issue, and it would likely be 2-3 days before it would be resolved.  This left me with no way to communicate via email to clients on a very important last day of the month, costing me orders.  I am very frustrated that it couldn't be resolved that day.  
Both of the reps I spoke with, Diego the first time, and Saheer (?) the second time were friendly, and did their best to help, but it was beyond their abilities. ",1
328830,01-FEB-12,31-JAN-12,Amany,,fr,174.94.82.75,claude_bolduc@sympatico.ca,14800834,000000122947078,5,5,"Rien, a noter que sa facon de s'exprimer était clair avec un timbre de voix digne de mention..",5
328831,02-FEB-12,31-JAN-12,Venkatesh,,en,209.221.90.250,ablayne@sympatico.ca,14798782,000000122954325,5,5,,5
328832,02-FEB-12,01-FEB-12,Milo,,en,70.24.180.209,tdow@sympatico.ca,14824592,000000122984534,4,2,,4
328833,02-FEB-12,25-JAN-12,Melvin,,en,162.27.9.20,anitamarch@sympatico.ca,14729870,000000122831450,5,5,,5
328834,02-FEB-12,01-FEB-12,Jose,,en,174.95.207.161,VitSedivy@sympatico.ca,14811522,000000122974005,3,3,"prevent prime time service dropouts
it is forcing me to look for an alternate solution",2
328835,02-FEB-12,01-FEB-12,Colleen,,en,174.95.201.83,bpowell@sympatico.ca,14813104,000000122977387,1,1,"The only person who helped me was Kyle, reference #122978439 .  All the prior reference #12978439 did nothing to help me..in fact they irritated me more as they told me to call back once the problem was fixed.  What a bunch of sad customer service reps!!!!!!!!",1
328836,02-FEB-12,01-FEB-12,Siobhan,,en,207.219.3.222,michael.r.ball@sympatico.ca,14820654,000000122993466,2,2,Function to remove unwanted e-mail addresses does not work on your website - had to call for assistance and they could not do it directly - ticket had to be raised with tech support to do it manually - still not done,3
328837,02-FEB-12,01-FEB-12,Mehdi,,fr,199.22.57.2,boutin_jacques@sympatico.ca,14813082,000000122991662,4,4,,4
328838,02-FEB-12,01-FEB-12,Maurice,,en,76.69.115.142,p1824@sympatico.ca,14821656,000000122993504,5,5,,4
328839,02-FEB-12,01-FEB-12,Kanchana,,en,70.31.36.175,nelson12@sympatico.ca,14821274,000000122974834,2,1,,2
328840,02-FEB-12,01-FEB-12,Zaid,,en,74.14.198.55,chay5301@bell.net,14813696,000000122980291,5,3,,4
328841,02-FEB-12,01-FEB-12,Mike,,en,70.49.18.168,ron_raffan@sympatico.ca,14822958,000000122986223,4,4,,5
328842,02-FEB-12,01-FEB-12,Mary,,en,76.70.105.45,smr10@bell.net,14823942,000000122985003,1,5,TO MANY CALLS JUST TO REENTER THE ORIGINAL CONTRACT AND IS GETTING UNPROFFETIONAL OF REPEATING ITSELF PROBLEMS 1)COMPUTER VERY SLOW 2)TELEPHONE CARD NEVER WORKED 3)THE PRIVATE NUMBER NOT WORKING /AND THAT A COMPLETE FAILURE IN BELL PART FOR MY PRIVACY AND SECURITY PROTECTION THAT I PAYED FOR PLUS FINALLY THE OVER CHARGES OF THE MONTHLY BILL FROM THE ORIGINAL CONTRACT I'VE BEEN TOLD THERE WILL BE READJUSTEMENT THEN THAT WAS JUST TALKING NOTHING  READJUSTED I CONSIDERE IT JUST AN UNJUST MONEY GRAB NOT CONSIDERING THE AGREEMENT FINNALLY THE DISCONNECTION LETTER THAT FINALISE THE DECISION BECAUSE ALL THE PAYEMENTS WERE ON TIME THE ONLY GLITSH THE VERY SLOW MAIL DELIVERY IN THE END OF THE YEAR GOOD YOU RECEIVED FULL PAYEMENT FOR A UNSATISFYING AND STRESSFUL RELATIONSHIP THANK YOU FOR UNDERSTANDING,2
328843,02-FEB-12,01-FEB-12,Samuel,,en,70.27.177.235,djlaberge@bell.net,14814890,000000122987046,3,3,I have no idea. the same problem persisted.,5
328844,02-FEB-12,01-FEB-12,Jorge Alberto,,en,76.64.12.238,g.tambakis@sympatico.ca,14815984,000000122974308,5,5,,5
328845,02-FEB-12,01-FEB-12,Andy,,en,174.91.128.239,goman@sympatico.ca,14816436,000000122974320,5,3,Use a recorded announcement when overall system was restored.,4
328846,02-FEB-12,01-FEB-12,Marco,,en,174.91.128.239,goman@sympatico.ca,14816438,000000122986860,5,5,,4
328847,02-FEB-12,01-FEB-12,Chaabane,,fr,70.49.95.183,cg3189@bell.net,14813620,000000122988392,5,3,ça fait 4 fois que j appelle bell on corrige mes problemes mais 3à4 mois plus tard bell change l engagement avec ses employés ou fait des erreurs sur la facture je paye pour qu elle quechose et plus tard on me l enleve parce-que j ai 69 ans on essaie de m en passer une-vite les employes sont tres polis mais bell est une compagnie de merde pour etre polie,1
328848,02-FEB-12,01-FEB-12,Marc,,en,70.24.164.133,ridley.scott@sympatico.ca,14822682,000000122978974,4,3,,5
328849,02-FEB-12,01-FEB-12,Francine,,en,70.31.66.51,geow52@sympatico.ca,14816204,000000122984821,5,5,"as with too many situations with bell, your departments or individuals do not talk to each other, or seem to have a not my job attitude. Thisa is not the case with the latest contact, Francine who ws most helpful",4
328850,02-FEB-12,01-FEB-12,Hector,,en,174.92.82.229,ron_aziz@sympatico.ca,14822956,000000122977749,5,5,nothing,5
328851,02-FEB-12,01-FEB-12,Manoranjith,,en,67.68.36.162,bud789@sympatico.ca,14813260,000000122990173,3,2,"I contacted bell on Oct 31 of 2011 and contracted for a bell dish and at that time i was with cogeco tv.
I was told i would receive free PVR receiver for 3 years and bell basic progamming for two years, when i got my 1st bill i was informed i was not elegible for that discount, and the rep misinformed me, i still think i was within the alloted time, misrepresentation!!",2
328852,02-FEB-12,30-JAN-12,Edwin,,en,65.92.146.92,mpaciorek@sympatico.ca,14795130,000000122924788,5,5,,5
328853,02-FEB-12,01-FEB-12,Gloria,,en,64.231.169.157,harbarj2@bell.net,14816678,000000122991684,5,5,It took a long time to get to a live person.....otherwise all OK,4
328854,02-FEB-12,01-FEB-12,Franssesca,,en,174.88.22.95,davemcintyre@sympatico.ca,14814462,000000122986311,4,4,bring some call centres to Canada,4
328855,02-FEB-12,01-FEB-12,Irving,,en,76.70.103.51,buseys@bell.net,14813282,000000122981157,5,4,,4
328856,02-FEB-12,01-FEB-12,Michael,,en,64.231.148.116,ryork@sympatico.ca,14823144,000000122989306,5,4,nil,5
328857,02-FEB-12,01-FEB-12,Brittany,,en,64.231.148.116,ryork@sympatico.ca,14823148,000000122982855,5,4,nil,5
328858,01-FEB-12,31-JAN-12,Aymen,,fr,65.92.36.120,bgiard@bell.net,14799884,000000122972108,5,4,"rien, tout est ok.",5
329329,01-FEB-12,31-JAN-12,Ben,,en,70.54.60.232,bolympia@sympatico.ca,14800068,000000122951630,1,1,resolve my issue and provide customer service !,1
329330,01-FEB-12,27-JAN-12,Amine,,fr,174.92.86.193,akoulakian@bell.net,14756742,000000122870845,5,5,,4
329331,01-FEB-12,29-JAN-12,Noureddine,,fr,69.157.172.24,capi.allard@sympatico.ca,14781468,000000122911367,5,4,merci,4
329332,01-FEB-12,27-JAN-12,Rajni,,en,174.91.125.107,cookiemeister@sympatico.ca,14758808,000000122869517,5,5,,5
329333,01-FEB-12,30-JAN-12,Afef,,fr,64.228.83.130,jeanpaulduf@sympatico.ca,14792907,000000122925933,5,5,"Non, Mme ELfe à répondu à mes questions et corrigé mes problèmes de sans-fil (WI-FI)
avec beaucoup de patience. Merci encore. ",4
329334,01-FEB-12,31-JAN-12,Serina,,en,184.148.176.160,bernie.cuerrier@bell.net,14799808,000000122971169,5,4,"There was no solution for my prime issue, which was synchronization of my bell.net email messages on my devices.",4
329335,01-FEB-12,27-DEC-11,Bry,,en,65.93.214.121,edcrawford@sympatico.ca,14376648,000000122144800,2,3,"I spent 2 hours on the phone to resolve internet connection issues, was cut-off twice on the phone by rep, connection problem was not fixed and had to call again, still was not fixed. Connection problem was on Bell's end.  Had very little connection for a month and rep did not even give credit.
",
329336,01-FEB-12,31-JAN-12,Sarra,,fr,70.48.99.13,carole004_69@sympatico.ca,14800460,000000122949534,4,5,pour ma demande la personne à été efficace et à résolu mon problème,4
329337,01-FEB-12,31-JAN-12,Leah,,en,74.198.87.90,pgalluzzo@bell.net,14807942,000000122952850,5,4,Please refer my comments in the survey I completed for reference #122952391.,4
329338,01-FEB-12,31-JAN-12,Anne,,en,50.101.104.153,ebrewster@sympatico.ca,14801996,000000122947159,5,5,Nothing,5
329339,01-FEB-12,31-JAN-12,Ali,,en,64.228.138.151,gsharmcd@sympatico.ca,14803128,000000122949956,5,4,,3
329340,01-FEB-12,25-JAN-12,Zied,,fr,67.68.144.69,ghislain.marcotte@sympatico.ca,14733674,000000122831280,1,1,Je ne peux installer l'antivirus de Bell dans mon nouvel ordinateur car un bruit se fait entendre dans les haut-parleurs de mon ordinateur. Je n'avais pas ce problème avec l'ancien ordinateur.,3
329341,01-FEB-12,30-JAN-12,Joshua,,en,70.24.24.88,polo1@sympatico.ca,14795972,000000122928046,3,3,Associate could have been trained more on explaining the one bill package.,3
329342,01-FEB-12,30-JAN-12,Anis,,fr,174.89.219.61,sylvierobitaille_3@sympatico.ca,14797484,000000122918594,4,4,votre service est bon et rapide et courtois,5
329343,01-FEB-12,29-JAN-12,Mahmoud,,fr,174.88.189.148,francine.louise@sympatico.ca,14782842,000000122911728,4,1,Le problème a été réglé 52heures plus tard diectement en parlant à un autre technicien.,5
329344,01-FEB-12,31-JAN-12,Linda,,en,184.147.38.71,s.garinther@sympatico.ca,14808994,000000122964112,5,5,Great to have an agent in Canada that one can understand.,5
329345,01-FEB-12,20-JAN-12,Lisa,,en,174.88.0.116,maryel.obrien@sympatico.ca,14682052,000000122706238,4,2,I called on the date shown above because my current internet service is being discontinued...I signed up for the turbo hub but as of today Feb 1...I still have not received it in the mail,3
329346,01-FEB-12,31-JAN-12,Sabrine,,fr,70.29.149.106,chiasson.gerard@sympatico.ca,14800718,000000122954102,2,1,,3
329347,01-FEB-12,31-JAN-12,Elizabeth,,en,50.101.57.109,btay@bell.net,14800264,000000122969622,5,3,,1
329348,01-FEB-12,31-JAN-12,Ben Mahmoud,,en,74.14.72.10,l.gagnon@bell.net,14805276,000000122972384,4,4,suppose anything,5
329349,01-FEB-12,31-JAN-12,Borhen,,fr,67.68.106.17,linettel@bell.net,14805619,000000122950536,3,4,pas de commentaires,4
329350,01-FEB-12,27-JAN-12,Yves,,fr,184.144.142.253,ffarza@sympatico.ca,14760414,000000122874839,1,1,ne comprends rien a son travailil est mauvais,1
329351,02-FEB-12,30-JAN-12,Jamila,,fr,74.14.171.16,claude.trottier@sympatico.ca,14790340,000000122926328,5,5,,4
329352,02-FEB-12,31-JAN-12,Kevin,,en,70.31.112.69,carolcc@sympatico.ca,14800450,000000122956007,3,4,"talks to fast with heavy accent, hard to understand so I had him repeating lots,  think if he slowed down it might be an improvement.  ",4
329353,02-FEB-12,02-FEB-12,,,en,70.55.0.163,,,,3,3,,3
329354,02-FEB-12,01-FEB-12,Dixitulu,,en,70.27.234.80,bubbakant@bell.net,14813258,000000122995891,5,5,Nothing,5
329355,02-FEB-12,01-FEB-12,John,,en,174.93.49.96,djjohnstone@sympatico.ca,14814888,000000122995714,5,4,,5
329356,02-FEB-12,01-FEB-12,Hassiba,,fr,196.203.76.213,clau.joe@bell.net,14813914,000000122976833,5,5,,5
329357,02-FEB-12,01-FEB-12,Naoufel,,fr,184.148.249.171,lucien.lem@bell.net,14819698,000000122980375,4,4,"une fenêtre demeurait et j'ai du rappeler en fin d'après-midi, mais cela fur réglé rapidement NAOUFEL avait fait un travail admirable que personne n'avait réussi à traiter de manière satisfaisante depuis le 12 décembre à ce jour du 1er février 2012.
Grand merci à lui, patient, efficace et courtois. Il connaît son affaire.
 ",4
329358,02-FEB-12,01-FEB-12,Hector,,en,74.12.119.13,michael.freemark@sympatico.ca,14820642,000000122994591,4,4,Reps demeanor was a bit hard.,4
329359,02-FEB-12,01-FEB-12,Mike,,en,64.231.167.17,r.black@sympatico.ca,14822268,000000122985797,5,5,,5
329360,02-FEB-12,01-FEB-12,Venkatesh,,en,174.92.64.62,ludemers@bell.net,14819720,000000122985469,3,3,"I still don't understand that out of the bleu I wasn't receiving email completely.  Eventhough I don't like the Windows outlook, instead of windows mail I send emails on windows outlook and receive on windows mail",4
329361,02-FEB-12,01-FEB-12,Wayne,,en,70.31.53.28,patty.hayes@sympatico.ca,14821790,000000122990056,5,5,The connection was VERY garbled so had some difficulty communicating but through Wayne and my patience we managed to repeat everything enough times so that we were both understood.,4
329362,02-FEB-12,01-FEB-12,Denis,,en,174.91.9.95,barb.marty@sympatico.ca,14812620,000000122975144,5,4,"There was an outage in my area. The rep.
was very helpful and explained that the problem would be reolved at approx 11:00 am. Once again well trained reps. ",5
329363,02-FEB-12,01-FEB-12,Melvin,,en,76.66.86.233,akriluck@bell.net,14811830,000000122991901,4,4,"Resolved the issue more quickly.  Still I was very satisfied. There has been a huge improvement in Bell's customer service over the past few years. Best of all, I could talk to a real PERSON!! ",5
329364,02-FEB-12,01-FEB-12,Vijay,,en,174.91.11.68,dougpl@sympatico.ca,14815072,000000122974430,5,4,,3
329365,02-FEB-12,01-FEB-12,Houcine,,fr,76.65.85.165,beatrice04@bell.net,14812720,000000122981105,5,4,,5
329366,02-FEB-12,01-FEB-12,Oliver,,en,69.157.230.187,danielle.raphael@sympatico.ca,14814328,000000122995001,4,2,Stay on the phone to make sure the prob was resolved. Very polite rep but i must call back.,3
329367,01-FEB-12,31-JAN-12,Elsy,,en,70.52.143.173,carole.woodward@sympatico.ca,14800458,000000122966702,5,5,"Train others to have as much patience as Elsy had yesterday.  I have never had anyone at Sympatico, or anywhere else for that matter, show as much patience and wanted to ensure that my laptop was working properly.
Thank you Elsy!!!

Carole Woodward",5
329368,01-FEB-12,31-JAN-12,Joe,,en,76.69.151.50,hk1000@sympatico.ca,14803446,000000122972406,5,4,"nothing, he was polite, knowledgable and patient",5
327803,03-FEB-12,02-FEB-12,Aymen,,fr,206.41.91.130,wkurth@sympatico.ca,14838762,000000123017253,5,5,"OUI, LE TEMPS D'ATTENDRE POUR QUE VIENT LE TECHNICIEN, RESTER 3 JOURS SANS INTERNET A CETTE TEMPS DANS MON CAS SIGNIFIE PERDRE DE L'ARGENT.!!",3
327804,03-FEB-12,02-FEB-12,Ammar,,fr,174.92.185.122,mariepaulec@sympatico.ca,14833934,000000123021316,4,5,,4
327805,03-FEB-12,02-FEB-12,Hadhemi,,fr,70.29.148.140,boulangc@sympatico.ca,14827420,000000123000981,5,5,,5
327806,03-FEB-12,02-FEB-12,Hency,,en,70.49.10.246,shartle@sympatico.ca,14837110,000000123001155,3,1,Make sure it worked,3
327807,03-FEB-12,02-FEB-12,Djouaihia,,fr,67.70.146.213,llcmc@sympatico.ca,14833304,000000123011872,5,5,"Rien de plus, il était très compétent et très aimable, pas d'impatience ni condescendance!",5
327808,03-FEB-12,02-FEB-12,Shashank,,en,70.50.219.155,edith.mary@sympatico.ca,14829438,000000123000260,5,5,,5
327809,03-FEB-12,02-FEB-12,Ayoub,,fr,69.157.148.199,jc.gagnon@bell.net,14831572,000000123023417,5,5,,5
327810,03-FEB-12,02-FEB-12,Anthony,,en,67.70.163.81,lescam@bell.net,14833102,000000123002638,5,5,,5
327811,03-FEB-12,02-FEB-12,Perumalla,,en,70.31.122.202,dalejacobsen@bell.net,14828544,000000123022051,5,5,,5
327812,03-FEB-12,02-FEB-12,Srinivas,,en,70.26.40.79,pendert@sympatico.ca,14835676,000000123001485,5,4,,4
327813,03-FEB-12,02-FEB-12,Bernard,,en,70.50.61.28,lfox3@sympatico.ca,14833134,000000123014135,4,4,,3
327814,03-FEB-12,31-JAN-12,Lisa,,en,74.12.250.5,ray.prosser@sympatico.ca,14808332,000000122948477,5,5,,5
327815,03-FEB-12,02-FEB-12,Arun,,en,184.147.37.112,lennoxmw@bell.net,14833080,000000123001439,5,5,all was good,5
327816,03-FEB-12,01-FEB-12,Youssef,,fr,216.228.216.130,lindabresee@sympatico.ca,14819390,000000122984114,4,4,,5
327817,03-FEB-12,02-FEB-12,Nemri,,fr,69.156.67.95,boivin60@sympatico.ca,14827396,000000123009102,5,5,rien,5
327818,03-FEB-12,02-FEB-12,Manel,,fr,76.68.153.90,ahmed.jedda@sympatico.ca,14826284,000000123011375,2,1,trouver une solution à mon broblème,2
327819,03-FEB-12,02-FEB-12,Sweta,,en,184.146.154.108,sisav@sympatico.ca,14837260,000000123015260,1,1,"Everything 
Not hang up on us",1
327820,03-FEB-12,02-FEB-12,Srinivasan,,en,184.146.154.108,sisav@sympatico.ca,14837262,000000123024026,1,1,"Everything
DO NOT HANG UP ON US",1
327821,03-FEB-12,02-FEB-12,Rohit,,en,69.157.51.162,foxy.co@sympatico.ca,14829930,000000123001390,5,5,Not a thing.He was polite and knew what he was talking about.,5
327822,03-FEB-12,02-FEB-12,Gattu,,en,65.92.92.49,tvermilyea@sympatico.ca,14838336,000000123003584,4,5,,4
327823,03-FEB-12,02-FEB-12,Bochra,,fr,76.71.185.81,gvilleneuve_29@sympatico.ca,14830730,000000123004959,2,1,"prendre le temps de comprendre mon problème, ",5
327824,03-FEB-12,02-FEB-12,Janet,,en,67.70.203.209,bender.l@sympatico.ca,14827150,000000123005147,5,5,"Inform customers  about the difference in usuage of gig a bytes that they are aloud to have in intenet usuage.  I only now learned I have 2 gigs at the cottage...that would be why I go over.  Now I know that there is another option for me because of this lady that helped me yesterday and why I got this survey!
She was extremely helpful!  Great service, no waiting on the line!  Happy Customer",5
327825,03-FEB-12,02-FEB-12,Chat,,en,76.66.132.82,robdan@sympatico.ca,14836444,000000123006557,4,4,prevent me from calling by not overcharging every two to three months,3
327826,03-FEB-12,02-FEB-12,Paolo,,en,174.89.58.120,j.stamers@sympatico.ca,14831328,000000123016483,5,5,,5
327827,03-FEB-12,02-FEB-12,Emylie,,fr,65.92.222.114,lise.rejean@sympatico.ca,14833252,000000123002894,4,4,,5
327828,03-FEB-12,02-FEB-12,Quintin,,en,70.48.160.83,jimdeb@sympatico.ca,14831834,000000123011703,4,3,"After having a call back again from agent offering a new modem, and that he looked into it further to notice i had an older modem, wondered why that could have not been done at the initial call. But very appreciative that he looked further to help continue to resolve this problem. And I have been told after installing new modem to call back if problem persists and it will get resloved. ",4
327829,03-FEB-12,02-FEB-12,Lohith,,en,69.156.160.101,gloria.keeney079@sympatico.ca,14830534,000000123002876,5,5,nothing,5
327830,03-FEB-12,01-FEB-12,Halima,,fr,70.52.36.133,francineharvey@sympatico.ca,14815836,000000122982496,5,5,,5
327831,03-FEB-12,31-JAN-12,Mohamed Nidhal,,fr,184.148.222.141,sylvieppin@bell.net,14810026,000000122948427,4,4,ok,4
327832,03-FEB-12,02-FEB-12,Dhanasekar,,en,67.71.159.235,bduby@bell.net,14827096,000000123022359,4,4,not have me be reset-up just because I got a new computer.the service should have been there when I plugged in the laptop.,3
327833,03-FEB-12,02-FEB-12,Abderrahmen,,fr,184.144.196.234,yvan.merineau@sympatico.ca,14838896,000000123015826,4,4,,5
327834,03-FEB-12,02-FEB-12,Calvin,,en,70.50.131.223,advy.cruiser@sympatico.ca,14826256,000000123006200,5,4,,5
327835,03-FEB-12,02-FEB-12,Lilian,,en,208.124.172.226,dkukkonen@sympatico.ca,14829066,000000123010809,4,3,,4
327836,03-FEB-12,02-FEB-12,Edgardo,,en,174.95.132.214,judy.hummell@sympatico.ca,14832274,000000123010242,5,5,your rep was so very helpful and pleasant. Surprised he could take the time needed to resolve my problem,4
327837,03-FEB-12,31-JAN-12,Marcos,,en,174.94.18.46,tmcbride@bell.net,14810332,000000122952839,4,,"I would appreciate Bell being able to schedule technicians more precisely.  Having to commit to a 5 or 6 hour window is at best very inconvenient and at worst costly. Your customers' time is as valuable as yours and your technicians.  Secondly, a guarantee of service would be good.  You demand that customers guarantee payment but my history of repetitive service failures is evidence your service is not guaranteed. ",3
327838,03-FEB-12,02-FEB-12,Temsu,,en,174.95.62.91,eugene.shapka033@sympatico.ca,14829654,000000123017131,4,3,,4
327839,03-FEB-12,02-FEB-12,Josee,,fr,70.52.53.91,lise.bergeron5@sympatico.ca,14833248,000000123021579,4,5,,5
327840,03-FEB-12,02-FEB-12,Mahender,,en,65.92.42.238,brenda.solilo023@sympatico.ca,14827460,000000123005143,5,4,,5
327841,03-FEB-12,02-FEB-12,Badreddine,,fr,67.68.183.101,genmar_2@sympatico.ca,14830286,000000123023755,4,3,,5
327842,03-FEB-12,02-FEB-12,Jeannette,,en,70.24.161.145,rainerussell@sympatico.ca,14836030,000000123003788,5,4,program me  a new brain,5
327843,03-FEB-12,02-FEB-12,Mohammed,,en,173.206.202.175,sherryll.sobie@sympatico.ca,14837154,000000123003183,1,1,"Have a call-taker that listens to the actual problem, not one that just goes through the motions as if they are following a flow chart.",2
327844,03-FEB-12,02-FEB-12,Abderrahmen,,fr,70.53.189.141,jean908@sympatico.ca,14831620,000000123014713,5,5,Je ne sais pas ce que vous pouvez faire pour souligner la compétence du Mons. Abdou. C'est le meilleur technicien auquel j'ai eu recours depuis que je suis abonné chez vous.    ,5
327845,03-FEB-12,02-FEB-12,Karen,,en,70.50.217.21,larry.hrehoriak@sympatico.ca,14832962,000000123006089,5,4,Speak slower im 80 and sometimes it's difficult to understand,4
327846,03-FEB-12,04-SEP-10,Heythem,,fr,70.53.168.71,lynda.rancourt@sympatico.ca,9300794,000000111090830,4,4,,5
327847,03-FEB-12,02-FEB-12,Med Lassaad,,fr,174.92.223.60,daniel.grogan@sympatico.ca,14828578,000000123012142,3,3,,4
328331,01-FEB-12,31-JAN-12,Sukanya Mukherjee,,en,70.52.219.54,canudigit@bell.net,14800392,000000122967479,4,4,,4
328332,01-FEB-12,31-JAN-12,Philip,,en,70.26.79.23,fbphotographics@sympatico.ca,14802384,000000122951357,5,5,nothing every problem of mine was solved,5
328333,01-FEB-12,31-JAN-12,Monica,,en,76.64.196.46,jkissack@sympatico.ca,14804284,000000122954120,5,5,,5
328334,01-FEB-12,31-JAN-12,Douglas,,en,67.71.148.6,ctrott@sympatico.ca,14801042,000000122963421,5,5,no recommendations,4
328335,01-FEB-12,31-JAN-12,Mohamed,,fr,67.68.64.178,francemartin@bell.net,14802546,000000122968255,5,4,,5
328336,01-FEB-12,31-JAN-12,Alex,,en,64.229.23.47,vasas@sympatico.ca,14810588,000000122961979,3,1,"INetrnet STILL NOT working properly. I do not wish to wait another 3 days for this to be resolved, especially since the file I opened on a previous call was closed without resolution. Let's stop wasting each other's time and see if someone can actually satisfy this customer with real service, like sending me a new Motorola internet box that works!!!!!!  ",1
328337,01-FEB-12,31-JAN-12,Marc,,en,70.49.184.107,linda_flockhart@sympatico.ca,14805582,000000122950896,5,4,I was cut off the previous night so called again yesterday. I have home Internet but automatic system would not give me the option of this department because I only have a cell# & no home #.  I was transferred to wrong dept and then to Marc which also was not the right dept but he spent time to help me eventhough he could get access to my info. I was worried that my new move date was not changed but he phoned back to confirm. I guess I will know tomorrow if it was done correctly,4
328338,01-FEB-12,31-JAN-12,Kanchana,,en,174.91.74.215,aileenmorris770@sympatico.ca,14798912,000000122948918,5,5,Everything was good.,4
328339,01-FEB-12,31-JAN-12,John,,en,174.91.74.215,aileenmorris770@sympatico.ca,14798914,000000122950038,5,4,Everything was fine.,4
328340,01-FEB-12,31-JAN-12,Padala,,en,174.91.47.5,bwo@sympatico.ca,14800294,000000122971998,5,4,,5
328341,01-FEB-12,31-JAN-12,Bismiya,,en,174.89.100.116,terryrosinski@sympatico.ca,14810196,000000122950279,5,5,,5
328342,01-FEB-12,31-JAN-12,Gattu,,en,70.54.128.77,brentsimpson@sympatico.ca,14800158,000000122950340,4,3,,5
328343,01-FEB-12,31-JAN-12,John,,en,174.89.170.129,trojancarriers@sympatico.ca,14810468,000000122950305,4,3,,4
328344,01-FEB-12,30-JAN-12,Chuck,,en,50.101.41.166,db.bb@sympatico.ca,14790760,000000122926245,4,4,,5
328345,01-FEB-12,31-JAN-12,Ivette,,en,70.24.173.152,gweneasson@bell.net,14803188,000000122952454,5,5,,5
328346,01-FEB-12,31-JAN-12,Marcos,,en,184.144.48.137,pkrkhm@sympatico.ca,14808052,000000122966204,5,5,none,5
328347,01-FEB-12,31-JAN-12,Perumalla,,en,70.50.176.225,brylyn@sympatico.ca,14800250,000000122963884,5,5,,5
328348,01-FEB-12,31-JAN-12,Mahender,,en,173.206.173.73,ms2008@sympatico.ca,14807128,000000122967140,5,5,,4
328349,01-FEB-12,31-JAN-12,Thomas,,en,76.68.99.107,flysplus@sympatico.ca,14802474,000000122961708,4,4,"It took about 20 minutes to reach someone who could resolve my problem, also, if your pricing was more competative you would keep a lot more customers ",3
328350,01-FEB-12,31-JAN-12,Mohamed,,fr,174.92.195.164,raynu2@sympatico.ca,14808368,000000122964667,4,4,"Rien de plus ce que je voulais a été exécuter a la perfection et très vite.
Ce qui est merveilleux depuis quelque temps c'est qu'il n'y a presque plus de temps d'attente merveilleux. merci",5
328351,01-FEB-12,31-JAN-12,Josue,,en,187.194.93.224,fpell.49@sympatico.ca,14802516,000000122947737,5,5,I just can't think of any,5
328352,01-FEB-12,31-JAN-12,Mohamed,,fr,76.69.207.184,cisse.rokhaya@bell.net,14800794,000000122956203,,1,"Engager du monde qualifié pour résoudre les clients et répondre aux questions des clients. Ce qui me déçoit, c'est un agent de Bell me dit: madame je vous rappelle dans d'ici quelques minutes et jamais je un appel de leur part. J'ai des déconnections tres fréquentes qui durent depuis 1an et demie. La ligne n'est pas stable et je continue à payer le service quand même. Ce qui me fâche le plus souvent je tombe sur des agents qui n'ont aucunement  le goût de travailler",
328353,01-FEB-12,31-JAN-12,Manel,,fr,70.30.159.156,varick1@sympatico.ca,14810582,000000122962856,5,5,entièrement satisfait,5
328354,01-FEB-12,31-JAN-12,Gloria,,en,207.164.79.86,floyd.harris@sympatico.ca,14802468,000000122961191,3,5,"When I ever call tech support I can never hear the tech support person properly, the phone line sounds delayed.",3
328355,01-FEB-12,31-JAN-12,Imen,,fr,64.229.131.149,dewag@sympatico.ca,14801564,000000122962772,4,2,"j,ai reçu la bonne référence pour trouver une solution à mon problème merci",4
328356,01-FEB-12,31-JAN-12,Nebgha,,fr,67.68.6.131,arf@sympatico.ca,14799384,000000122946498,2,2,verifier avec moi comment on peut faire et regarder aussi ce que le probleme a apporté sur mon ordi,3
328357,01-FEB-12,21-JAN-12,Afef,,fr,76.67.193.92,vanessa.britt-guy@bell.net,14696632,000000122732746,3,2,La personne ne semblait pas comprendre ma question c'est pour cette raison qu'elle n'a pu résoudre mon problème.,4
328358,01-FEB-12,31-JAN-12,Niyaz,,en,207.236.175.242,rickyp3@sympatico.ca,14808588,000000122969392,4,4,the first time I called I was told that I would be sent a new modem then once received I would have to call the support desk and get it set up...  when I called yesterday to ask where the modem was I was told I was not going to get one and that I was already set up... that was fine but why the two different stories.... the first person I spoke with did not seem to know what she was talking about,3
328359,01-FEB-12,31-JAN-12,Eliena,,en,76.71.94.188,jackielauder@sympatico.ca,14803790,000000122971780,3,2,he spelt the e-mail address wrong and I had to call back,3
328360,31-JAN-12,30-JAN-12,Olfa,,fr,76.64.224.212,jacquesgibouleau@sympatico.ca,14792676,000000122926783,4,4,,5
328361,01-FEB-12,31-JAN-12,Nagesh,,en,76.71.94.188,jackielauder@sympatico.ca,14803792,000000122972181,5,5,I could understand her and had no problems with her,3
328362,01-FEB-12,31-JAN-12,Helmi,,fr,65.94.9.78,glabrie@sympatico.ca,14802990,000000122970252,5,5,rien d'autre,5
328363,01-FEB-12,31-JAN-12,Sushil,,en,65.94.96.41,a.dennis.whittaker@sympatico.ca,14798706,000000122969634,5,5,,5
328364,01-FEB-12,31-JAN-12,Badreddine,,fr,184.145.251.145,lhmathon@sympatico.ca,14805538,000000122967612,4,4,,5
328365,01-FEB-12,31-JAN-12,Emylie,,fr,74.12.226.167,maryse.picard@sympatico.ca,14806434,000000122949792,4,4,"Ma facturation a été majorée de beaucoup en janvier, merci pour les mois à venir mais un crédit pour rétablir le mois de janvier aurait été fort apprécié. J'ai recontacté BEll mais aucun crédit n'est accordé.",4
328366,01-FEB-12,31-JAN-12,Mariem,,fr,76.69.180.112,dianebellegarde@sympatico.ca,14801612,000000122954785,4,5,,5
328367,01-FEB-12,31-JAN-12,Edgar,,en,65.92.59.17,maureen_tupper@sympatico.ca,14806490,000000122962155,5,5,"Nothing.....
Edgar was very helpful",5
328368,01-FEB-12,31-JAN-12,Anis,,fr,70.30.240.98,lachezar@sympatico.ca,14805308,000000122962324,5,4,,4
328369,01-FEB-12,30-JAN-12,Snehalatha,,en,70.31.180.65,PLemieux@bell.net,14788660,000000122934416,5,4,,4
328859,01-FEB-12,31-JAN-12,Myriam,,fr,64.228.78.2,simonpit@sympatico.ca,14809540,000000122961439,5,5,,5
328860,01-FEB-12,31-JAN-12,Katrina,,en,76.65.37.176,kaulfamily@sympatico.ca,14804950,000000122961581,5,5,Get me totally set up on the Internet on a bell account and make it completely easy by having it already done but then all I have to do is personalize it with info and passwords. ,4
328861,01-FEB-12,31-JAN-12,Abderrahmane,,fr,184.148.204.121,ldesgagne@bell.net,14805452,000000122951677,5,5,rien de mieux,5
328862,01-FEB-12,31-JAN-12,David,,en,184.147.34.62,mario.damico@sympatico.ca,14806290,000000122958620,5,5,difficult to get to the person that I need by navigating the phone system,4
328863,01-FEB-12,31-JAN-12,Greg,,en,74.15.61.195,susan.dzioba@sympatico.ca,14809920,000000122968678,5,,"Your automated service called me for about the seventh time in 3 months. This is really irritating because the computer asks for our account number,but we have several accounts, so that goes nowhere and even if I do put in an account number the person at the Bell end NEVER knows what it's about and I have to go digging through my files to find the account numbers. It's not like we keep our bell account numbers on the phone. Next, I always get a service person who has no idea why your automated service has called. And does anyone have any idea how long a wait that usually is? Does BEll think we're all sitting here waiting for a phone call with our bell account numbers listed conveniently nearby? 

Last night when I finally got through the miriad of futile computer questions, the person I talked to was amazing because he realized our internet service needed some attention and fixed a big problem. That wasn't the problem, but the man I talked to was great. The random calls from the automated service are so frustrating because they are incredibly time consuming at this end. Nobody wants to spend 20 minutes trying to figure out why you've called and then to be put on hold for another 20 minutes only to find out nobody knows what the call is about. Honestly, last night if the service rep hadn't been so good I would have cancelled all of our bell services which include: 1 landline, 4 cellphones, 1 internet connection, 1 dish. Getting people's attention is costly and important. Don't waste your money by having the automated system call for no good reason, or at least stream it so that the person knows why you are calling. Bell looks like a Buffoons by having an automated system call about an important matter and then have the service person say ""thank you for calling, how can we help you?"" Stop that. If Bell has a legitimate issue then address yourselves properly. Notice how the only redeeming feature of the automated phone transaction was the interaction with a real person? Saving money by having the computer make the phone calls will only lose Bell customers in the end because the company looks stupid and you waste people's time.  Step it up and make Bell a proper leader by taking care of your customers properly instead of irritating them with these silly calls from the computer. I mean, how would you like it if you called a friend and when they answered the phone you said ""oh hi, what's your name? Why did you call me? Oh and by the way, can I sell you something?"" Geeze, wake up Bell! You're lucky the person that answered the phone was a good guy. He saved you from losing this customer.",2
328864,01-FEB-12,19-JAN-12,Mauricio,,en,70.49.229.34,camlafrance@sympatico.ca,14662452,000000122693809,2,1,"First of all, your representatives are very difficult to understand, secondly they couldn't help me with my problem",
328865,01-FEB-12,31-JAN-12,Ashwini,,en,76.68.45.67,utopiagirl@sympatico.ca,14810546,000000122962012,5,5,,5
328866,01-FEB-12,24-JAN-12,Raj,,en,65.95.128.92,dmcmac@sympatico.ca,14717808,000000122797094,3,2,Leave my internet settings alone,2
328867,01-FEB-12,31-JAN-12,Mariem,,fr,50.101.176.58,richard_lafreniere@sympatico.ca,14808548,000000122946796,4,5,Tout à été parfait. Conseillere très efficace. Aide à trouver le bon forfait pour le client . On a pas l'impression de ce faire VENDRE un produit.,5
328868,01-FEB-12,31-JAN-12,Imen,,fr,74.15.158.209,jmpepin@sympatico.ca,14804358,000000122953302,5,5,,5
328869,01-FEB-12,31-JAN-12,Abul Karam,,en,67.70.65.13,baguley1@sympatico.ca,14799620,000000122972191,5,5,,5
328870,01-FEB-12,17-JAN-12,Mohamed,,fr,184.151.115.8,michel_lapierre_1@sympatico.ca,14641846,000000122637570,1,1,"Voir commentaire de l'appel réf 122882630. Mauvaise information donner 1 mois d'attente pour commande en ligne perdu. Concussion total du cote du service a la clientèle et cours de réseau 101 donner au support technique. 20 ans en informatique, j'aurais aimer qu'on m'écoute au lieu de remplir un formulaire de marche a suivre.",1
328871,01-FEB-12,31-JAN-12,Haricharan,,en,184.146.174.22,jluttrell@sympatico.ca,14804322,000000122968302,5,5,Nothing,5
328872,01-FEB-12,30-JAN-12,Gregory,,en,70.31.76.69,florence.martin@sympatico.ca,14791512,000000122934532,5,5,nothing,5
328873,02-FEB-12,26-JAN-12,Elsy,,en,70.53.205.81,alroth@bell.net,14743438,000000122847517,5,5,nothing really,4
328874,02-FEB-12,28-JAN-12,Arun,,en,74.12.191.17,irel@bell.net,14774342,000000122895804,5,5,"If you would of wrote me a letter to tell me that the bill was changeing...or phone.There is always something going on with the bell bills..they change things and you never know till the next few bills later..When my time is over ,I will never have bell again..sorry",1
328875,02-FEB-12,30-JAN-12,Besma,,fr,65.94.189.59,r021@sympatico.ca,14796104,000000122925108,3,1,Internet explorer ne peut afficher cette page web .JE NE PEUX PAS SORTIR LES RECETTES DANS  LES FAVORIS. mERCI,4
328876,02-FEB-12,31-JAN-12,Mike,,en,174.88.25.227,padams69@bell.net,14807648,000000122967318,5,5,,5
328877,02-FEB-12,01-FEB-12,Mouna,,fr,174.93.180.157,les.lafrance@sympatico.ca,14819260,000000122976614,5,5,,5
328878,02-FEB-12,01-FEB-12,Dan,,en,70.49.32.111,guy.holmes094@sympatico.ca,14816578,000000122995743,3,1,"Dan did what he could with the tools that you gave him. I'm leaving the country and need to cancel my account. I expect based on my life's experiences with Bell that I will get jacked around with punching in options for an accumulation of approximately 3 hours of my life before I am led to believe that my account is cancelled only to find out that it isn't and will start the whole process over. I am at 50 minutes and counting. I will pay extra for services the rest of my life to avoid using Bell again ever. The only reason that I have this is because it came with my Dell computer. It was a royal pain to get going and when it was resolved, my bell account was the issue then. I should hire a lawyer to cancel this account as it may cost me money, but I will live longer. I thank you in advance for the lesson in frustration that I'm sure to endure.",1
328879,01-FEB-12,31-JAN-12,Badreddine,,fr,67.68.187.107,heleng@sympatico.ca,14803382,000000122965065,4,4,,4
328880,01-FEB-12,31-JAN-12,Haley,,en,64.231.222.227,punderwood@sympatico.ca,14808174,000000122963467,1,1,start listenning,2
328881,01-FEB-12,31-JAN-12,Haythem,,fr,184.144.138.43,mguy4all@bell.net,14806688,000000122962344,5,4,,5
329369,01-FEB-12,31-JAN-12,Lila,,en,184.147.181.52,breeze4@sympatico.ca,14800142,000000122954266,5,5,It's not what you could have done better.............it's just that I need the space to say that it was SO GOOD to call Bell and have someone answer immediately. I'm used to being on hold for about 10-15 min. GREAT JOB BELL!   Ken Breeze,5
329370,01-FEB-12,28-JAN-12,Suzon,,en,184.151.63.224,jwyger@sympatico.ca,14775254,000000122900672,1,1,call me 905-655-7036,1
329371,01-FEB-12,31-JAN-12,Charbel,,en,74.14.150.163,bevmcneil@sympatico.ca,14799866,000000122970438,5,5,"agent was extremely kind, and very helpful and knowledgeable.  Also very patient, not making me feel frustrated or hurried.",5
329372,01-FEB-12,31-JAN-12,Abdel basset,,fr,67.68.249.77,bernierdumont@sympatico.ca,14799814,000000122949079,5,2,"Rien, un technicien va passer, impossible de résoudre à partir de votre bureau.
",4
329373,01-FEB-12,31-JAN-12,Colleen G,,en,70.29.120.53,dorothythomson@sympatico.ca,14801802,000000122949697,5,5,Keep Coleen,5
329374,01-FEB-12,31-JAN-12,Oscar Ernesto,,en,76.64.99.209,emurray_96@sympatico.ca,14802138,000000122969028,5,5,Nothing.,5
329375,01-FEB-12,28-JAN-12,Rim,,fr,70.24.197.139,jbail@sympatico.ca,14774600,000000122895604,3,2,"vous avez fait ce que vous pouviez, Merci,",5
329376,01-FEB-12,31-JAN-12,Salvador,,en,76.69.137.242,artnell@sympatico.ca,14799436,000000122972294,4,4,,4
329377,01-FEB-12,31-JAN-12,Ahmed,,fr,205.151.65.16,claudejodoin@bell.net,14800842,000000122970557,1,1,AVOIR DES INFO PLUS PRÉCISE ET MOINS GAROCHER,1
329378,01-FEB-12,31-JAN-12,Haley,,en,174.92.97.70,rwnlas@bell.net,14808966,000000122948516,5,5,"The service I received from Haley was excellent.  
Thank you, 

Richard  ",5
329379,01-FEB-12,31-JAN-12,Ravi,,en,65.92.25.224,jsjoseph@sympatico.ca,14804672,000000122963971,1,1,Explain to me why I should not take by good Bell business elsewhere.,1
329380,01-FEB-12,31-JAN-12,Salvador,,en,74.14.13.236,edjmaj@sympatico.ca,14802040,000000122965096,5,5,No,5
329381,02-FEB-12,01-FEB-12,Madhan,,en,70.51.226.142,ruth_sam@bell.net,14823118,000000122998412,1,1,"I gave online chat support remote access to my computer to connect to a new computer; the connection was lost while he was working on computer #1; that was it, no phone call I called back again to live support and that person in the middle of a session was gone.  I however called this morning to phone support and he had it resolved in 10 minutes that literally took my time for two days and nothing got resolved.  I was really ready to tell them this morning that I wanted to cancel my service with Bell",2
329382,02-FEB-12,01-FEB-12,Kali,,en,184.145.66.174,danstevenson@sympatico.ca,14814368,000000122988050,2,3,I have told bell several times there was something wrong with the system and that I was not using that much bandwidth. It was finally resolved I believe but I feel it may be to late to make me remain a loyal customer I will be shoping for another provider for all my bell services,1
329383,02-FEB-12,01-FEB-12,Jay,,en,70.26.132.176,amit005@sympatico.ca,14812064,000000122984505,4,4,"it went well, so nothing on this issue",3
329384,02-FEB-12,01-FEB-12,Melvin,,en,65.94.246.125,robert.lefcort@sympatico.ca,14822802,000000122979463,4,4,,5
329385,02-FEB-12,01-FEB-12,Ali,,fr,200.56.197.252,jacques197@sympatico.ca,14817326,000000122980235,5,5,,5
329386,02-FEB-12,01-FEB-12,Srinivasan,,en,174.95.201.83,bpowell@sympatico.ca,14813106,000000122973479,4,4,,4
329387,02-FEB-12,01-FEB-12,Kathy,,en,67.68.210.119,sbabin2@bell.net,14823438,000000122986711,5,5,"The person I spoke with was showing so
much concern in helping me get to the problem that I felt so confident and for
the first time not afraid to call for assistance.Thanks again.",5
329388,02-FEB-12,01-FEB-12,Reginald,,en,74.15.81.103,gibby1441@bell.net,14816280,000000122991055,5,4,,4
329389,02-FEB-12,01-FEB-12,Ameer,,en,174.95.202.143,lucien-conrad@sympatico.ca,14819694,000000122974643,5,4,you are doing OK,5
329390,02-FEB-12,01-FEB-12,Jose,,en,174.95.201.157,bryanmatthews@sympatico.ca,14813238,000000122974715,4,,,4
329391,02-FEB-12,01-FEB-12,Douglas,,en,76.71.36.135,robertmcleod@sympatico.ca,14822832,000000122984986,4,5,Speed up the wait time.,3
329392,02-FEB-12,31-JAN-12,Slah,,fr,65.94.190.89,ROBERT_BOUCHER660@sympatico.ca,14798644,000000122952634,4,4,,4
329393,02-FEB-12,01-FEB-12,Steve,,en,70.24.204.53,carl_binder@sympatico.ca,14813404,000000122978122,4,4,,4
329394,02-FEB-12,01-FEB-12,Elyes,,fr,70.49.64.221,cloutier-poirier@sympatico.ca,14814002,000000122986501,1,1,Outlook Express bloque les fichiers que je recois.,3
329395,02-FEB-12,01-FEB-12,Hayett,,fr,69.159.133.36,marlene.charest@sympatico.ca,14820246,000000122976383,5,4,,5
329396,02-FEB-12,30-JAN-12,William,,en,69.158.37.233,hlapier@sympatico.ca,14792352,000000122922465,1,1,This problem has been going on for about 2 weeks . On Jan. 31 I had a Bell technician at the house and he spent about 2 hrs and felt that everything would be okay. That evening about 9:00 pm the Internet was not working properly. I shut it off and on Feb. 1 I turned it on and checked it continuously throughout the day and it worked okay. I checked it again at about 9:00 pm and IT WASN'T WORKING. On Feb. 2 I called Bell and finally talked to a technician in Canada. He said he made some adjustments in my system but he wanted a technician to check out my system on Feb. 3. Needless to say this has been very frustrating and costly for me. ,
329397,02-FEB-12,01-FEB-12,Claude,,fr,76.65.177.148,asqual@sympatico.ca,14812454,000000122993108,1,1,Maîtriser votre technologie.,2
329398,02-FEB-12,01-FEB-12,Wynbert,,en,184.144.129.216,cdarmita09@sympatico.ca,14813572,000000122992804,5,4,you could not have frozen me out by requesting me to change my password.,4
329399,02-FEB-12,31-JAN-12,Deoborah,,en,76.65.186.119,bnksoft@sympatico.ca,14800028,000000122951680,4,4,,4
329400,02-FEB-12,31-JAN-12,Karingula,,en,206.177.43.70,brent.boyce@sympatico.ca,14800154,000000122968023,1,1,"I have been without internet service for 8 days and counting, on the phone for over 6 1/2hrs and the service is not working. One technician arrived 6 days ago and left without fixing the problem. I thought he was going to drive into a tree after leaving my house. He was as frustrated as I am.",1
329401,02-FEB-12,01-FEB-12,Ben Mahmoud,,fr,69.157.172.56,denis210856@sympatico.ca,14814680,000000122990185,5,5,rien pour l'instent,5
329402,02-FEB-12,01-FEB-12,Melvin,,en,174.95.204.24,tracey110@sympatico.ca,14824898,000000122974222,4,4,,3
329403,02-FEB-12,01-FEB-12,Rolando,,en,74.15.99.46,andrewser@sympatico.ca,14812148,000000122974677,5,5,,4
329404,01-FEB-12,31-JAN-12,Sihem,,fr,76.65.120.227,gilles.labrosse@sympatico.ca,14802938,000000122950839,5,4,Tout a été fait à ma grande satisfaction,5
327848,02-FEB-12,31-JAN-12,Med Ramzi,,fr,65.92.156.218,foujoyeux@bell.net,14802510,000000122951529,1,,"
bonjour Monsieur.
Je venais d'arriver avec mon nouvel ordinateur (reformater) et j'appelais Bell pour avoir de l'aide afin de rétablir ma ligne internet...Je ne me souviens pas si c'était bien Med Ramzi qui m'a reçu... toujours est-il que c'est définitif: je ne ferai plus affaire avec quelqu'un de la Tunésie.
La prochaine fois que j'appellerai Bell
pour un service si c'est un tunésien qui
me répond, je ferme la communication...
Monsieur, ça pris 59 minutes pour enfin
avoir ma ligne internet... Je ne comprenais rien de rien de ce que le
préposé au service me disait: il parlait
extrêmement rapidement... je lui disais: Monsieur, j'ai de la difficulté 
à vous suivre: pourriez-vous ralentir
SVP.  À au moins 5 reprises, je lui ai
demandé d'aller moins vite: j'ai 73 ans,
je ne connais rien aux ordinateurs. Par
contre, j'ai enseigné les mathématiques
pendant 45 années à quelques 6000 jeunes
du Québec : je prenais le temps de me
faire comprendre.  Après de longs moments de silence, il m'a dit: je vais 
prendre la commande de votre ordinateur
parce qu'il semble que vous ne compreniez rien... Il a travaillé pendant 15 à 20 minutes sur mon ordinateur et à la fin il m'a dit:
voilà c'est fait, vous êtes branché...
J'ai été tellement estomaqué que je suis
parti à pleurer en me disant: lâche donc
tout ça, tu vois bien qu'il ne veut 
rien savoir de toi...

Bonjour Monsieur le Vice-Président
au service-clientèle...",
327849,02-FEB-12,31-JAN-12,Abdelhakim,,fr,38.108.79.64,matt_abbott@sympatico.ca,14806468,000000122947836,4,5,Mieux saisir le degré de sophistication du client. J'ai lui expliqué que je suis directeur TI et il m'a quand même donné des explications de base totatlement inutile.,3
327850,02-FEB-12,25-JAN-12,Aidin,,en,198.20.32.130,kim.french@bell.net,14736088,000000122819350,5,4,,2
327851,02-FEB-12,01-FEB-12,Alvaro,,en,65.94.2.236,george.cripps@sympatico.ca,14816172,000000122987808,4,4,I like the system the way it is now.  With good technicians the system works well So far I seem to have been in touch with good technicians.,5
327852,02-FEB-12,01-FEB-12,Katherine,,en,174.88.54.94,barry_palmer@sympatico.ca,14812656,000000122989332,5,5,Stop calling me to talk about Billing changes as these calls always sound the same as Prank calls so I don't answer them...e-mail me. Thank you,4
327853,02-FEB-12,01-FEB-12,Ramzi,,fr,24.203.176.105,mariloubourbeau@sympatico.ca,14820162,000000122984221,2,1,"Je viens de payer une facture de environs 885$ en frais d'internet occasionnés par le manque de réaction du département de technique Bell. Le premier technicien qui est venu chez moi, le 5 ou le 6 janvier, m'a dit EXACTEMENT ce que le servicetechnique vient de découvrir depuis plus d'une semaine.  Pourquoi les 6 autres techniciens sont-ils venus sans savoir ? Pourquoi ais-je dû répéter à 10 techniciens la MÊME histoire , pour me faire demander à chaque intervention la couleur de mon modem et repartir le questionnaire à zéro???? Ce déplorable manque de communication et d'organisation de la part de Bell m'a occasionné une énorme perte de temps (un minimum environs heures d'explications et d'attente en ligne sur mon cellulaire, par appel) et de FRAIS DE TÉLÉPHONIE!!!!. Vérifiez simplement le temps que j'ai passé en ligne avec les techniciens qui m'ont donné ces numéros de confirmation:
Le 30 Décembre (pas de nom,j'avais confiance)
Nabil, le 5 janvier
Aaithea 9 janvier #122.44.77.61
Asiya le 10 janvier # 122.48.5968
Marie, le 17 janvier 
Marianna  le 17(?)janvier # 122.64.5307
Vishendra le 23 janvier 20 minutes puis la ligne fut coupée(...ce qui arriva en 2 autres occasions au préalable)
Un autre, toujours le 23, qui m'apprend  QUE LA COMMANDE EST BLOQUÉE!#877.7233146
le23, encore, cette fois je parle à Angie qui me suggère d'appeller ""la centrale""  (ou le ""centre haute-vitesse""?) au numéro 980-8258....qui évidemment ne me donne pas accès à quiconque, car c'est un service aux clients d'affaires...On rit de moi, c'est clair.
Le 24, Cyndy me conte d'autres histoires
le 25, Kenneth se met de la partie et depuis,_nous sommes aujourd'hui le 2 février, les hauts surveillants me téléphonent aux deux jours pour me dire que ça va bientôt être fonctionnel...mais ça ne l,est toujours pas.
J'habite le plateau, un immeuble de trois étages sur Marie-Anne est, coin Papineau...C'est plutôt central. Mon voisin du bas, un commerce, utilise les service de téléphonie et internet Bell. Ma voisine du haut est sur vidéotron.
Et moi?. je pense réclamer aux petites créances. 
Depuis le début de cette saga je répète que je suis une PMO qui dépend de l'internet pour fonctionner. 
Ma fille, au collège Dawson, reçoit des dossiers à étudier et des instructions pour ses recherches via l'internet.  
Je le répète tout le temps, l'internet est VITAL pour nous.  

Mon adresse internet porte le suffixe "" Sympatico.ca"" et de multiples communiqués y sont rattachés, comme les cartes de visites, les brochures, les faire-parts ainsi que certains services d,achats en ligne.  Changer d'adresse me coûterais cher.  Et je suis une cliente de longue date chez Bell.  Si on me dit ""dans trois jours sans faute"" du 30 décembre au 25 janvier, j'y crois.  

J'ai ainsi perdu tout le momentum des ventes d'après Noël et mes clients sont en partie passé à d'autres, plus présents sur le Web.  J'ai payé le mois dernier et payerai encore ce mois des frais astronomique d'excédent de bande passante pour moi et pour ma fille.
Ce n'est pas à moi de payer pour le manque de communication entre techniciens et les problématiques organisationnelles de Bell.
J'exige réparation.",1
327854,02-FEB-12,30-JAN-12,Ousmane,,fr,76.64.238.54,jaja.d@sympatico.ca,14792680,000000122935748,5,5,"Pour le représentant M.Ousmane, je ne peux que dire du bien...agréable de parler avec lui...de bonne humeur, patient et compréhensif à ma demande. Le 1er février un technicien est déjà passé. J'ai tout noté pour ma prochaine facturation Bell, tel que M. Ousmane m'a accordé.
Bonne chance M. Ousmane et Merci!

Un client satisfait est un client qui reste à n'importe quel âge.
Jeanine Kiekeman ",5
327855,02-FEB-12,31-JAN-12,Mokhles,,fr,74.15.119.91,jo.rochefort@sympatico.ca,14804375,000000122966278,5,5,,5
327856,02-FEB-12,01-FEB-12,Krishnan,,en,69.156.111.48,tony.ogden@sympatico.ca,14824860,000000122978838,5,5,At  77 I have difficulty catching everything that the Tech. says. Indians tend to speak English very rapidly and you tend to miss or some of what is said.  If possible reccommend they slow down.,5
327857,02-FEB-12,01-FEB-12,Will,,en,174.95.181.60,dmeg24@sympatico.ca,14814960,000000122983430,5,4,Nothing.  Bell tried to fix my problem but it turned out to be a Windows XP problem.,4
327858,02-FEB-12,01-FEB-12,Rudys,,en,67.70.86.248,empennington@sympatico.ca,14815424,000000122979152,5,5,"Unsure, It was all done to my complete satisifacation.",5
327859,02-FEB-12,01-FEB-12,Sylvain,,en,174.91.131.18,gaglover@sympatico.ca,14816018,000000122973499,,,"I live in the 621 area, our internet
service has been out the last 2 mornings.
I hope this is last of that.",
328370,01-FEB-12,31-JAN-12,Naveen,,en,70.29.74.226,brad.mcbrien@sympatico.ca,14800112,000000122971128,3,4,"the first rep  did not know anything about the service I called about.  Continuallly lectured me on how services worked in computer codes and bla blah blah.  I needed verification of my Wep code and password,  I asked for a canadian rep and he refused.  I asked for a supervisor and he refused.  Told him I was done and was leaving bell said goodbye and hung up.  Supervisor Naveen phoned back quickly and gave me the service I requested.",4
328371,01-FEB-12,31-JAN-12,Juan,,en,70.54.141.181,gream@sympatico.ca,14803092,000000122959625,1,1,Employ someone who understands computers,1
328372,01-FEB-12,27-JAN-12,Melissa,,en,184.147.135.236,marija.sabo077@sympatico.ca,14764904,000000122865719,5,4,,5
328373,01-FEB-12,31-JAN-12,Mohamed Ali,,fr,65.92.210.227,jacgrignon@bell.net,14803772,000000122970797,4,4,,5
328374,01-FEB-12,31-JAN-12,Edgar,,en,64.231.136.210,rob001@sympatico.ca,14808674,000000122969234,5,5,,5
328375,01-FEB-12,31-JAN-12,Med Heni,,fr,168.87.145.194,alaincote_9@sympatico.ca,14798954,000000122966644,4,4,rien,4
328376,01-FEB-12,30-JAN-12,Danielle,,en,76.69.11.49,hdgrobbo@bell.net,14792260,000000122918269,5,4,nothing,5
328377,01-FEB-12,31-JAN-12,Paula,,en,70.27.39.246,gus.makrydakis@sympatico.ca,14803162,000000122955251,5,4,Resolve ongoing speed issue..been waiting for resolution and now told 'Eagle Project' will resolve but no real dates provided.,3
328378,01-FEB-12,31-JAN-12,Wayne,,en,70.48.208.97,bdeans@sympatico.ca,14799730,000000122962182,5,5,,5
328379,01-FEB-12,24-JAN-12,Mohamed,,fr,174.93.233.181,mario.poirier@bell.net,14723030,000000122788481,3,4,,4
328380,01-FEB-12,31-JAN-12,Andrew,,en,204.101.237.194,chuckgarner@sympatico.ca,14800778,000000122948242,4,4,Stop continually transferring between departments,4
328381,01-FEB-12,30-JAN-12,Hugo,,en,50.101.68.197,urfbarrie@sympatico.ca,14797826,000000122922373,3,1,He was forwarding it to a higher level and they called and set a time for 9:30 a.m.....still waiting to hear from them.,4
328382,01-FEB-12,31-JAN-12,Harjeeth,,en,184.146.137.95,g_doherty@sympatico.ca,14802676,000000122946645,5,4,"Can't think of anything, Harjeeth was polite, patient and knew what he was doing.",4
328383,01-FEB-12,30-JAN-12,Aprajit,,en,184.144.105.76,xxicc@sympatico.ca,14798208,000000122935930,4,4,not have overcharged me in the first place,3
328384,01-FEB-12,31-JAN-12,Alex,,en,38.104.251.66,louise.y@sympatico.ca,14805768,000000122963137,5,5,,5
328385,01-FEB-12,31-JAN-12,Paul-Henri,,en,184.147.126.77,rbb1@bell.net,14808376,000000122971915,5,5,Nothing.,5
328386,01-FEB-12,30-JAN-12,Alex,,en,70.30.68.244,rcbobneely@sympatico.ca,14796222,000000122928356,5,5,,5
328387,01-FEB-12,31-JAN-12,Nedra,,fr,76.65.101.232,jc_aubertin@sympatico.ca,14804008,000000122964467,5,5,,5
328388,01-FEB-12,31-JAN-12,Oscar,,en,174.95.4.216,jakemanm@bell.net,14803846,000000122967937,5,4,"Nothing, the young man His name is  Oscar was very good, and very patient.",5
328389,01-FEB-12,29-JAN-12,Jamel,,fr,76.64.24.88,diane.guilbert@bell.net,14782292,000000122915432,4,3,,3
328390,01-FEB-12,31-JAN-12,Med Wacef,,fr,67.68.196.215,maud.meyer@sympatico.ca,14806484,000000122963281,5,5,,5
328391,01-FEB-12,31-JAN-12,Luis,,en,184.147.21.124,lea.hooper@sympatico.ca,14805462,000000122951524,1,1,Have technical employees who can speak English clearly.  Asking them to repeat themselves 2 and 3 times is very annoying.  Have staff listen to the problem.,1
328392,01-FEB-12,31-JAN-12,Achref,,fr,74.14.209.250,pbellavance@bell.net,14807846,000000122970067,4,5,,5
328393,01-FEB-12,31-JAN-12,Rahma,,en,70.26.28.247,clau.bois@sympatico.ca,14800826,000000122952810,5,5,Absolutely nothing. Every aspect was perfect.,4
328394,01-FEB-12,31-JAN-12,Noureddine,,fr,174.93.126.24,robertchampagne7@sympatico.ca,14808702,000000122956096,4,4,À l'occasion l'attente en ligne est trop long.,4
328395,01-FEB-12,31-JAN-12,Josee,,en,65.92.58.210,marion.cornick@sympatico.ca,14806300,000000122964061,4,4,,5
328396,01-FEB-12,31-JAN-12,Adam,,en,76.65.34.122,p.battistone@sympatico.ca,14807620,000000122956044,5,4,"nothing, I had all my paperwork ready. I new that bell would screw it up, and you did. you even screw up the return of my old modem. I sent it back and you claim you didn't receive it.",2
328397,01-FEB-12,31-JAN-12,Samatar,,fr,216.209.225.71,legaulth@sympatico.ca,14805484,000000122964421,5,5,"Les deux premiers contacts on été nuls et incompétents. La troisième personne a été M. Samatar # 6060029.Il a été patient, professionnel et compétent.
Bravo à M Samatar.",5
328398,01-FEB-12,31-JAN-12,Ramzi,,fr,65.92.30.201,gaetan.bonnier@sympatico.ca,14802696,000000122964997,5,5,non,4
328399,02-FEB-12,30-JAN-12,Ivette,,en,70.30.111.169,pezzack@sympatico.ca,14795832,000000122928930,4,5,No complaints about the service.,4
328400,02-FEB-12,29-JAN-12,Elsy,,en,206.47.78.150,george.jackson-wyatt@sympatico.ca,14783050,000000122914864,2,1,,3
328401,02-FEB-12,31-JAN-12,Koussay,,en,70.24.244.74,gad83@sympatico.ca,14802694,000000122950523,5,5,"Nothing, the representative M. Koussay was understanding and excellent.",5
328402,02-FEB-12,09-NOV-11,Arun,,en,70.51.129.61,lenbenhoule@sympatico.ca,13923950,000000121136222,2,1,stop the virus  that screwed my computer,2
328403,02-FEB-12,01-FEB-12,Adam,,en,174.91.13.7,wendell.silva@bell.net,14825342,000000122977100,5,5,,5
328404,02-FEB-12,01-FEB-12,Katherine,,en,70.30.145.31,olivia.nogard030@sympatico.ca,14821582,000000122987705,5,5,,5
328405,02-FEB-12,01-FEB-12,Christopher,,en,65.95.140.102,kv.hill@sympatico.ca,14818938,000000122989379,5,5,Not one thing,5
328406,02-FEB-12,30-JAN-12,Salvador,,en,76.64.44.100,j.tischler@sympatico.ca,14792606,000000122925865,5,5,,5
328407,02-FEB-12,01-FEB-12,Alex,,en,69.158.117.66,frankvanbork@sympatico.ca,14815878,000000122992246,5,5,your system caused your competent representative a long time to issue a new password EDREPnQ3 which contradicts on the computer the instruction of only lower case! Alex is aware of this.,5
328408,02-FEB-12,31-JAN-12,Nabil,,fr,174.88.225.192,gallantfaucher@sympatico.ca,14802724,000000122967938,3,2,"Je suis pas très satisfaite de la lenteur du service pour recevoir un fil d'alimentation je n'ai pas acces a mon internet depuis le 26 janvier .J'ai pas reÇu  le  fil Puralator a dit ne pas avoir le numero d'appartement et a retourner le fil , mais la 2ieme livraison on ne m'a pas envoyer le bon fil Puralator a même laisser le paquet sur la poignée de porte sans sonner.Enfin le 02 février j'ai reçu le fil mais en double  que je doit vous retourner ainsi que le fil jaune envoyer par erreur. 

Diane Faucher
",3
328409,02-FEB-12,01-FEB-12,Domnic Francis,,en,69.157.43.249,lmprusha@sympatico.ca,14819538,000000122995788,5,5,"Domnic was very helpful, patient and resolved my problem completely.  Since my telphone line was full of static I refused any help until I had new filters on my phone lines, which he also helped order and they arrived in less than 24 hours.   A nice surprise!",5
328410,01-FEB-12,30-JAN-12,Deepika,,en,69.159.110.188,surprodd@bell.net,14797426,000000122926838,3,1,Unable to connect my laptop to the internet- Network adapter required - I  could have had a better reference even if it was not Bell's concern- rep was polite though. ,2
328882,01-FEB-12,31-JAN-12,Kathy,,en,173.20.97.55,salsagolding@sympatico.ca,14809080,000000122970576,5,5,"The one thing I should have done was to call Kathy first. She was very professional, was extremely patient and solved the problem I had getting a new password. Kathy was easy to talk to and made me feel that she did care and want to help me with my problem.Kathy even asked if I had any other concerns. I do, but after dealing with my computer not working, I was too tired to deal with anything else. If Kathy wants, she can call me at 850-2786451 (Florida) and answer a question we have about a second password. Thank you Kathy for your help. David Golding",5
328883,01-FEB-12,31-JAN-12,Monica,,en,184.147.179.140,dlmathewson@sympatico.ca,14801690,000000122949987,4,4,,5
328884,01-FEB-12,31-JAN-12,Med Amine,,fr,74.12.170.176,a.ds@sympatico.ca,14798710,000000122963665,4,3,"jai rajouter le service du cellulaire a mon bell..pour voir ma facturation...la facturation n apparait pas !!!
 faut il encore appeler une 2ieme fois pour parler a 3 autres departements??? ",4
328885,02-FEB-12,01-FEB-12,Sebastien,,en,64.228.158.153,keithch@sympatico.ca,14818632,000000122997781,5,5,It is good enough,5
328886,02-FEB-12,01-FEB-12,Jose,,en,174.91.12.162,slower@sympatico.ca,14823918,000000122974204,3,3,"I'm tired of NOT having internet service!!!  Today, February 2nd, your service was also down...this is unacceptable.
I'm looking forward to receiving a CREDIT on my next bill.",2
328887,02-FEB-12,01-FEB-12,Rudys,,en,69.157.15.24,p.atawo@sympatico.ca,14821640,000000122976207,5,5,reduce wait time on the phone with call center,5
328888,02-FEB-12,24-JAN-12,Ahmed,,en,76.65.65.20,rjacharron@sympatico.ca,14725766,000000122794151,4,3,Not sure.,4
328889,02-FEB-12,01-FEB-12,Abderrahmen,,fr,184.144.236.82,rene135@bell.net,14822548,000000122990676,4,4,J'aimerais parlé à des Québécois au Québec.,3
328890,02-FEB-12,28-JAN-12,Cesilia,,en,65.93.102.221,woodlandgb@sympatico.ca,14780074,000000122897101,5,5,"I don't know

My 'probably' answer below is baded on my overall dalings with Bell and not Ceselia who was exceptionally helpful",4
328891,02-FEB-12,01-FEB-12,Mehdi,,fr,184.145.217.27,hardenise@sympatico.ca,14816684,000000122988214,3,4,"Rien, le problème était très simple.",5
328892,02-FEB-12,01-FEB-12,Elmer,,en,76.69.85.65,robert.mee@sympatico.ca,14822804,000000122997762,4,3,"I had immediate response and he seemed very knowledgeable - however, my connection to the internet is still somewhat slower than it use to be.",5
328893,02-FEB-12,31-JAN-12,Hugo,,en,65.95.147.77,jpvaldemar@bell.net,14804630,000000122970050,4,4,,3
328894,02-FEB-12,01-FEB-12,Sabha,,en,70.28.53.54,lpasen@sympatico.ca,14819634,000000122996953,3,4,"Stop using India as your customer ""service"".  As much as they speak reasonable English, I personally find that the accent creates a problem of understanding what is being said.  We have to repeat our questions time and time again and the answers are not necessarily understood.",2
328895,02-FEB-12,01-FEB-12,Nancy,,en,74.14.60.38,jdhallett@bell.net,14817562,000000122984272,5,5,"Nothing with this call. Previous to the internet conversation, I spoke to another Rep about my phone service he however wasn't very friendly gave me no confirmation number and did not seem to care about what I was saying about the cost of the phone service.
Again my conversation with Nancy was very professional and helpful.",5
328896,02-FEB-12,01-FEB-12,Franssesca,,en,70.27.28.106,theduplicator@sympatico.ca,14824682,000000122993146,3,1,"Own the problem. My email is blocked.
24 to 48 hours to fix is too long.
The fix worked last night, but it's blocked again now.",2
328897,02-FEB-12,01-FEB-12,Manel,,fr,65.94.176.50,gglb@sympatico.ca,14816248,000000122981411,4,3,"lorsque je demande un frais pour le tel,internet,television j'aime bien qu'il soit respecté pendant une année,surtout si  j'ai eu l'offre pour une année et non me dire que vous avez encore un changement dans vos frais.La personne qui m'a répondu etait tres patiente et m'a offert une offre valide pour un mois avec super plus mais je ne désire pas ce nouveau produit alors je doit vous rappelez pour faire le changement apres un mois .",3
328898,02-FEB-12,31-JAN-12,Dennis,,en,70.48.187.60,micko@sympatico.ca,14806786,000000122949106,4,4,,4
328899,02-FEB-12,01-FEB-12,Ben Mahmoud,,fr,174.94.116.59,jbrault001@sympatico.ca,14817508,000000122991584,5,5,,4
328900,02-FEB-12,01-FEB-12,Max,,en,70.29.255.14,dalepep@sympatico.ca,14814262,000000122980361,4,4,,4
328901,02-FEB-12,01-FEB-12,Samuel,,en,174.91.15.235,mcsheffrey@sympatico.ca,14820474,000000122974335,3,2,to be better informed of the nature and extent of the problem which was not resolved until the next day,3
328902,03-FEB-12,02-FEB-12,Eric,,en,74.12.235.201,gordmcfaull@sympatico.ca,14830584,000000123007748,1,1,"Give your employees access to the right information to serve your customers. First I went to the Bell store - completely useless - the employees there cannot access my service information. How stupid is that? They directed me to a phone in the corner, so I called and sat on hold while the store employees sat around doing nothing. After waiting on hold over 10 minutes I left in disgust. At home, I logged into Mybell on bell.ca, hoping to find messages from Bell about the upcoming cancellation of my Internet service. Nothing. So I started a chat session in the Internet chat section, only to find that they do not support Bell portable Internet and cannot answer my questions. If it says Internet, it should be ALL Internet, or there should be a separate access shown for portable Internet. So after all that, I'm given a phone number to call. Even then the person I talk to cannot tell me when my Internet service is going to be cancelled (only that it will be in the next month or so), or when I will get a letter advising what the replacement service will be, what discounts and offers will be made, etc. So, four attempts through four different channels to get an answer to a simple service question, and none of them can answer the question. Pathetic.",1
328903,03-FEB-12,02-FEB-12,Mohamed Radhouene,,fr,67.68.168.203,689jean@sympatico.ca,14825796,000000123004111,4,1,"1- Le technicien a exigé d'acéder à mon ordinateur pour une question de facturation
2- on a voulu me charger 5.00$ pour m'expédier un copie pdf par internet de ma facture que je ne pouvais pas voir sur mon B1nuu** c'est de l'abus de pouvoir= je suis sur factuation nique et par internet uniquement
3 j'ai porté pleinte à l'Office de protection du consommateur pour cet abus de facturation de 5.00$",1
328904,03-FEB-12,02-FEB-12,Sofien,,fr,24.153.96.124,r.mcnicoll@sympatico.ca,14835982,000000123014089,3,4,accepter que le problème est chez vous et non retourner la balle aux autres comme videotron.ca,3
328905,03-FEB-12,02-FEB-12,Carlos,,en,74.15.83.106,tdws_2@bell.net,14837948,000000123020844,5,4,,5
328906,01-FEB-12,31-JAN-12,Ricardo,,en,184.145.0.54,anita.mcconnell@sympatico.ca,14799240,000000122971600,5,5,,4
328907,01-FEB-12,31-JAN-12,Karingula,,en,184.144.109.38,pliptrott@sympatico.ca,14808056,000000122966073,1,1,the technician's accent was so broad that I had difficulty understanding him.  Also he was using a mobile phone and it kept breaking up,1
329405,01-FEB-12,31-JAN-12,Tathiana,,en,76.67.123.249,hellenw@sympatico.ca,14803384,000000122967617,3,3,"The representative tried her best to resolve the issue, but this seems to be a recurring issue with Bell, that I can't seem to have corrected. For some strange reason around January for last year and this year, my video running mysteriously slows down to a halt, but the internet concection seems fine. This correcte itself after a few calls to technical support last year, so I am hoping that this will happen again this year.",4
329406,03-FEB-12,02-FEB-12,Daniel,,en,76.64.23.201,nick.max@sympatico.ca,14835104,000000123002326,1,2,"I lost my email because Microsoft thought it was Spam I was sending out and blocked my account. I was working on setting up a world wide meditation day. So I was ok to allow 24 hrs to have my password reset. after the 24 hrs was up; I still could not access my account. I was given a new password but that didn't help. Then I decided to escalate this issue. A fellow named ""Ken"" put me in touch with Daniel. He gladly agreed to escalate and advised me that it would require 48 hrs to resolve the issue.
I was appalled that Bell appreared to have outsourced email service to Microsoft and had no governance over the process. I was unhappy with the situation but not with Ken or Daniel, because they are People and it is the PROCESS that is ""screwed up"".
This is what I do for a living, learned it all in Bell for 27 years. 
later I went to Bell.net again, logged onto Live ID and successfully logged onto my mail account. I was happier but I still could not access my mail through OUTLOOK.
Today I am able to receive mail through Outlook and I am reasonable happy; but I am left with the following unresolved issues.
1) Why does it take so long to ""re-instate"" accounts and passwords?
2) How can I avoid this situation in the future?
3)If I am going to send out a large amount of emails again, how can I avoid having the emails blocked by Microsoft and having my account blocked?
Is there a process in Bell for this?
What should I do? 
Your Customer Service Reps did not have an answer because I don't think they fully understand the process either.
I appreciate tha tthis is a long explanation but I was unhappy with BEll, its Proceeses, but not the People. 
They are the ones that need support.

Thanks and best regards
Nicholas Maxheleau
",
329407,03-FEB-12,30-JAN-12,Sourour,,fr,184.144.182.33,maxime.despatis@sympatico.ca,14794760,000000122924412,1,1,"Le but de mon appel était de changer l'adresse courriel d'envoi comme celui-ci, il était acheminé continuellement à mon ex-conjoint, on m'a dit que c'était arrangé et devinez où vous avez envoyé votre sondage satisfaction ?????? J'essaie d'arrêter les conflits de ma séparation ce qui inclus les envois de courriels de chez vous et rien n'est arrangé. En passant, c est la troisième fois que je fais cette demande !!! Qu'est-ce qui ne fonctionne pas chez vous ???",2
329408,03-FEB-12,02-FEB-12,Vijay,,en,70.55.2.216,dalemonroe@sympatico.ca,14828546,000000123000771,4,,,5
329409,03-FEB-12,03-FEB-12,Sofien,,fr,65.93.49.69,armand.r@sympatico.ca,14826768,000000123024126,1,2,"SOFIEN M'A TRANSFERE A AMED LE PLUS INCOMPETENT DES TECHNICIENS. IL M'A FIXE UN RENDEZ VOUS POUR LE 4 FEV ENTRE 8 ET 12;00HRE. MAIS LE SERVICE EST REVENUE DURANT LA NUIT DU 3 FEV. VOTRE SERVICE LAISSE A DESIRER.",2
329410,03-FEB-12,02-FEB-12,Mel,,en,76.69.126.96,jane.steve@sympatico.ca,14831470,000000123015663,5,4,,4
329411,03-FEB-12,25-JAN-12,Sudheer,,en,206.177.43.70,brent.boyce@sympatico.ca,14730730,000000122830456,1,1,"You could have resolved the problem. My Internet service has been not working for 9 days now. I have spent over 6 1/2hrs on the phone, one technician arrived 7days ago and left without resolving the problem. I have not had a follow up call or technician since Jan27th. I am still without email and internet service.",1
329412,03-FEB-12,02-FEB-12,Pamela,,en,74.12.49.224,thesmithsare@sympatico.ca,14838070,000000123000410,2,1,called to advise my call display not working properly. Was told an agent would call the following day to set up an appointment to fix problem. No one called from Bell to do this. Poor follow through from Bell. My call display is still not working properly,2
329413,03-FEB-12,02-FEB-12,Jessica,,en,70.54.134.137,jack.lieber@sympatico.ca,14831362,000000123016885,4,4,Simplify how you describe and show your charges.  It is all unnecessarily complicated and irritating.  I have spoken to your people who didn't know how to explain the charges in a clear and efficient way.  My recent experience was much better than usual.,3
329414,03-FEB-12,02-FEB-12,Juliio,,en,69.157.126.234,alstuitt@bell.net,14826466,000000123023897,5,5,Nothing,5
329415,03-FEB-12,02-FEB-12,Manindra Velpula,,en,174.95.212.179,eileen_ron_rose@sympatico.ca,14829486,000000123018661,4,4,,4
329416,03-FEB-12,02-FEB-12,Shaun,,en,174.92.105.213,macs4curl@sympatico.ca,14833662,000000123001594,5,5,To get to talk with someone in English without going through channels to do so.,5
329417,03-FEB-12,01-FEB-12,Katlin,,en,64.231.197.95,ptjohns@sympatico.ca,14822226,000000122977601,5,4,,4
329418,03-FEB-12,02-FEB-12,Wayne,,en,76.70.117.107,bruce.deborah@sympatico.ca,14827552,000000123012449,4,4,Nothing.  Your representative was very patient and helpful.,5
329419,03-FEB-12,02-FEB-12,Silumula Swathi,,en,74.12.96.33,ajh@sympatico.ca,14826304,000000123021933,5,4,,4
329420,03-FEB-12,02-FEB-12,Gattu,,en,174.88.102.97,heather.yale@sympatico.ca,14830874,000000123014497,1,1,The agent should have been paying attention when I was talking to her.,1
329421,03-FEB-12,02-FEB-12,Gloria,,en,74.12.96.33,ajh@sympatico.ca,14826306,000000123022668,5,5,,4
329422,03-FEB-12,02-FEB-12,Gopi,,en,65.94.112.120,milly25@bell.net,14834606,000000123008339,5,5,,4
329423,03-FEB-12,02-FEB-12,Shyam,,en,184.145.76.31,twotutsqmr@sympatico.ca,14838346,000000123002861,4,4,"This is the second survey, I completed one yesterday that was sent to me December 22nd, but as I could not get on line until yesterday could not complete it until then.  I am much happier completing  this survey.  I know I talked to at least 4 different people yesterday, they passed me on to somebody who could help me better, but at least I finally got our problem resolved.  The last person I talked to was a young lady, and I was very glad to hear from her, she is the one who solved the problem.  I did not catch her name, but she is the one who should get all the thanks.",4
329424,03-FEB-12,02-FEB-12,Kira,,en,70.27.66.81,graham.barnes056@sympatico.ca,14830608,000000123008741,3,3,Stop making me call about over billing me all the time,2
329425,03-FEB-12,31-JAN-12,Rene Jose,,en,70.31.38.86,bryanrichards@sympatico.ca,14800246,000000122948788,5,5,,5
329426,03-FEB-12,02-FEB-12,Kumar,,en,70.29.19.199,mark.bryson@sympatico.ca,14833976,000000123010563,5,5,no need for any improvement. Thanks,3
329427,03-FEB-12,02-FEB-12,Joseph,,fr,206.47.78.150,ibarjawi@sympatico.ca,14831126,000000123021133,5,5,,3
327860,03-FEB-12,28-JAN-12,Faten,,fr,67.68.219.39,prevost.r44@sympatico.ca,14777836,000000122888337,5,4,"Rien
",5
327861,03-FEB-12,01-FEB-12,Alonia,,en,70.31.38.116,cedarstonepolledherefords@sympatico.ca,14813586,000000122992604,5,5,Everything worked great ,5
327862,03-FEB-12,02-FEB-12,Edwin,,en,69.158.134.59,sumca@sympatico.ca,14837700,000000123006283,5,5,"Edwin was a super representative of Bell Canada.  His knowledge, patience and directions were very great.  He is a super employee.",5
327863,03-FEB-12,19-JAN-12,Gustavo,,en,174.89.161.212,mischief1@sympatico.ca,14669306,000000122683545,5,4,,4
327864,03-FEB-12,31-JAN-12,Jose,,en,64.231.246.50,gordarnott@sympatico.ca,14803046,000000122951741,4,5,,4
327865,03-FEB-12,02-FEB-12,Francine,,en,50.101.232.170,k31ting@bell.net,14832408,000000123003795,4,4,the contat was knowlegable and friendly- entirely satisfactory ,4
327866,03-FEB-12,02-FEB-12,John,,en,67.71.44.53,bill.moyer2@sympatico.ca,14827280,000000122999384,1,1,Had a hard time undersatnding the person I spoke to. In fact I have been a Bell customer for about 40 years and have started to look elsewhere. I think we should be receiving the various discounts and upgrades.,2
327867,03-FEB-12,01-FEB-12,Tess,,en,69.159.64.229,dcbrownlee@sympatico.ca,14814576,000000122976405,5,5,get rid of the automated system that takes forever to get you to where you need to be.,3
327868,03-FEB-12,02-FEB-12,Jdey,,fr,206.47.78.150,marcsimard45@sympatico.ca,14833844,000000123001310,5,5,,5
327869,03-FEB-12,02-FEB-12,Meriem,,fr,206.47.78.150,marcsimard45@sympatico.ca,14833846,000000123005465,5,5,,5
327870,03-FEB-12,02-FEB-12,Greg,,en,70.50.53.60,Ronbarb@bell.net,14826064,000000123012083,5,5,Explaned the charge on my invoice,5
327871,03-FEB-12,02-FEB-12,Melinda,,en,67.70.105.247,tncross@sympatico.ca,14838176,000000123000255,5,5,nothing it was done perfect!!,5
327872,03-FEB-12,02-FEB-12,Bry,,en,67.70.105.247,tncross@sympatico.ca,14838178,000000123001082,5,5,,5
327873,03-FEB-12,01-FEB-12,Jdey,,fr,70.55.102.193,bat.gag@sympatico.ca,14812666,000000122975686,4,4,,4
327874,03-FEB-12,01-FEB-12,Islem,,fr,67.71.69.78,jmosseri@sympatico.ca,14817922,000000122983972,4,4,,5
327875,03-FEB-12,01-FEB-12,Josee,,en,174.95.27.158,marianne.carefoot@bell.net,14820110,000000122998572,5,4,Be able to discern who had been using my locked wi-fi without uauthorization,5
327876,03-FEB-12,01-FEB-12,Ali,,en,65.95.205.57,kayvon@bell.net,14818578,000000122984148,5,5,"Being a new user, there is a learning curve and
this gentleman resolved all our questions.  
",5
327877,03-FEB-12,01-FEB-12,Mohammed,,en,70.24.0.222,paul.holder@sympatico.ca,14821806,000000122991001,1,4,"1. I inquired about a problem that your internet guy said wasn't bell's problem. My tech guy had to answer although he informed me that a bell guy could have helped me.
2. How come bell and bell mobility do not talk to one another????? We wanted our cell phone bill to be on pre authorized payments the same as our land line. Couldn't do over the phone; had to go to a bell office and submit void checks and etc. The simple thing to do in my opinion, would be to get all our info contained in land line and go from there. So inconvenient!! I'll be glad when you people have some worthwhile competition. Take care.",2
327878,03-FEB-12,31-JAN-12,Manoj Sandra,,en,69.158.31.150,wisehb@sympatico.ca,14810930,000000122971721,4,4,"I am unable to print anything (which I was able to do before ) However  my computer is working very well , thanks to the gentleman who was here. Hopefully, I will figure out why my printer is not working., ",5
327879,03-FEB-12,02-FEB-12,Priyanka,,en,174.88.103.232,rfpike@sympatico.ca,14836224,000000123013236,5,5,,5
327880,03-FEB-12,02-FEB-12,Gregory,,en,174.94.17.2,gibee@bell.net,14830396,000000123011007,5,5,Customer service is improving with this company every year..,4
327881,03-FEB-12,02-FEB-12,Guy,,fr,69.156.212.200,guy.danielle.durand@sympatico.ca,14830702,000000123010413,,,"Appellez-moi je vous expliquerai en 60 secondes.

Guy Durand
Directeur Technique Bell Canada",4
327882,03-FEB-12,01-FEB-12,Lucas,,en,206.177.43.72,mathew.yancan029@sympatico.ca,14820340,000000122981365,2,2,Refund my credit balance and close my account immediately,1
327883,03-FEB-12,02-FEB-12,Zahid Ahmed,,en,67.70.46.165,ahorsepainter@sympatico.ca,14826292,000000123012216,5,4,"At first I was upset that I couldn't go to a Bell store to pickup a new modem when the one I had died yesterday. I was told it would be 2 business days for delivery and was looking at going thru the weekend without internet service. the Tech I had said he would put a rush on it and to my surprise there was one waiting at the door when I came home this afternoon. I was pleased he went the extra mile to get me my modem as quickly as possible as I do work from home. Although it was sent quickly, It would be nice to have the option of going to a store to pick up a new modem.",5
327884,03-FEB-12,02-FEB-12,Julie,,fr,174.92.237.249,intervex@sympatico.ca,14831208,000000123023347,4,4,,4
327885,03-FEB-12,02-FEB-12,Carlos,,en,184.147.36.21,lusk.k@sympatico.ca,14833520,000000123020485,4,4,,4
327886,03-FEB-12,02-FEB-12,Munyaradzi,,en,64.231.26.216,apkk@sympatico.ca,14826734,000000123009933,4,4,Nothing,3
327887,03-FEB-12,02-FEB-12,Med Waheb,,fr,76.65.165.152,louismarchand@sympatico.ca,14833410,000000123014298,4,4,rien,5
327888,03-FEB-12,02-FEB-12,Hemavathi,,en,65.94.66.172,cherieklein@sympatico.ca,14828024,000000123010505,4,3,I would have liked to get a clearer timeline on how long it would take to resolve my problem.,5
327889,03-FEB-12,01-FEB-12,Meriem,,fr,174.94.104.208,lisemarceau1@sympatico.ca,14819480,000000122979206,5,5,  RIEN,5
327890,03-FEB-12,30-JAN-12,Nadine,,fr,173.176.210.169,sebastien.duclou@sympatico.ca,14796936,000000122936042,5,5,"Avoir un service semblable à celui-ci chaque fois que j'appel. NAdine fut très professionnelle, courtoise et a offert un service orienté clientèle. J'espère faire affaire avec elle la prochaine fois que j'ai un problème !",5
327891,03-FEB-12,02-FEB-12,Sukumar,,en,67.71.66.52,rvghvg@sympatico.ca,14836710,000000123023291,5,5,nothing,5
327892,03-FEB-12,02-FEB-12,Vikram Aditya,,fr,174.89.208.134,pharshan@sympatico.ca,14835746,000000123007893,5,5,,5
327893,03-FEB-12,01-FEB-12,Denis,,en,64.231.198.75,simon67@sympatico.ca,14823826,000000122985263,4,4,,4
327894,03-FEB-12,02-FEB-12,Megan,,en,65.95.51.3,sjackson24@bell.net,14837268,000000123002203,5,5,nothing.,4
327895,03-FEB-12,01-FEB-12,Aroua,,fr,174.91.18.93,denis.archambault6@sympatico.ca,14814664,000000122975302,5,5,,5
327896,03-FEB-12,01-FEB-12,Caroline,,en,174.89.101.44,sylvia.kovich@sympatico.ca,14824398,000000122977646,1,1,Have the solution.,3
327897,03-FEB-12,02-FEB-12,Mary-Jane,,fr,174.93.129.151,carpe5@sympatico.ca,14827822,000000123002605,5,5,"Rien, tout s'est bien deroule",5
327898,03-FEB-12,27-JAN-12,Haythem,,fr,67.71.71.146,danieltanguay@sympatico.ca,14759092,000000122871747,5,4,Offrir le meme tarif promotionnel pour un client existant v/s nouveau client.,3
327899,03-FEB-12,02-FEB-12,Shirley,,en,174.91.132.93,rkeshwar@bell.net,14836379,000000123007708,4,4,NOT MUCH MORE,4
327900,03-FEB-12,02-FEB-12,Bedre,,en,70.55.31.24,cchuang@sympatico.ca,14827882,000000123006287,5,1,,4
328411,01-FEB-12,31-JAN-12,Ana,,en,76.64.227.120,sandt.dobbs@sympatico.ca,14809142,000000122968582,4,3,,3
328412,01-FEB-12,31-JAN-12,Edward,,en,67.70.109.158,jo-ane12@sympatico.ca,14804372,000000122961770,4,5,n/a,5
328413,01-FEB-12,31-JAN-12,Walid,,fr,65.94.188.149,claude.marinier@sympatico.ca,14800828,000000122952177,3,4,"Plus d'entrainement necessaire pour les representants.
Ai du parler avec Georgette puis Nancy et enfin Walid avant de regler la question.
",4
328414,01-FEB-12,31-JAN-12,Asir raja,,en,70.50.65.158,hasselback@sympatico.ca,14803320,000000122969763,5,5,,3
328415,01-FEB-12,28-JAN-12,Neha,,en,65.94.29.106,dorissullivan@sympatico.ca,14773042,000000122889351,5,5,,5
328416,01-FEB-12,31-JAN-12,Grace,,en,70.27.82.232,fairfaxfive@bell.net,14802322,000000122955180,1,1,"Believed us when we were telling the service representative that there was someone accessing our internet, and that our internet service is unsecured. We now have to call again to have this problem fixed, yet again, another instance when Bell has not solved our problem and requires MORE of our time.",1
328417,01-FEB-12,31-JAN-12,Jose,,en,70.24.213.248,l.walker028@sympatico.ca,14805288,000000122949460,5,5,NOT MUCH IT WAS FAST AND EFFICENT FOR ONCE. JOSE WAS TERRIFIC. VERY PLEASED WITH THE PROMPT SERVICE.,5
328418,01-FEB-12,31-JAN-12,Sylvain,,en,65.92.73.226,daveandmichelle@sympatico.ca,14801308,000000122949644,3,4,It took me too long to simply order a new modem. I had to speak to 5 people. Also one woman I could barely hear which was ridiculous. ,3
328419,01-FEB-12,31-JAN-12,Deepika,,en,69.157.116.126,odgeis@sympatico.ca,14807510,000000122953052,1,3,Hire people who listen to what the caller is saying and not keep saying there is nothing wrong. After two requests I was finally able to speak to a supervisor who resolved my problem in a few minutes.,2
328420,01-FEB-12,31-JAN-12,Guy,,en,65.92.52.243,lhisco@sympatico.ca,14805536,000000122948951,5,5,,5
328421,01-FEB-12,31-JAN-12,Souhail,,fr,69.156.200.129,m.tremblay7@sympatico.ca,14805976,000000122965429,4,4,,4
328422,01-FEB-12,31-JAN-12,Eya,,fr,70.24.237.14,caron11@sympatico.ca,14800492,000000122955262,5,5,"Pour le service que je demandais, tout était correct",3
328423,01-FEB-12,31-JAN-12,Vincent,,en,74.198.9.160,janet_25@sympatico.ca,14803908,000000122951540,5,5,,3
328424,01-FEB-12,31-JAN-12,Eric,,en,70.31.31.111,francesmvr@sympatico.ca,14802554,000000122949982,5,5,nothing,4
328425,01-FEB-12,28-JAN-12,Mohammed,,en,184.147.129.114,linda.cromb@sympatico.ca,14775864,000000122894848,5,5,,5
328426,01-FEB-12,01-FEB-12,Eric,,en,76.71.154.37,woody.foord@sympatico.ca,14810962,000000122972714,5,1,Was supposed to have a service call and no one came.  That is why I called a got Eric.  He rebooked the appointment for a new faster modem. I was not happy as I waited until 9:00 pm for someone to come.,3
328427,01-FEB-12,30-JAN-12,Latisha,,en,174.91.11.197,silviaf@sympatico.ca,14797098,000000122933484,4,5,The representative was very attentive and helped me to the best of her ability.,5
328428,01-FEB-12,31-JAN-12,Denice,,en,70.50.46.220,jaytan@sympatico.ca,14803976,000000122955746,3,3,i was on hold for 1:45mins totally unacceptable,3
328429,01-FEB-12,31-JAN-12,Paul-Henri,,en,184.144.153.208,roykee@sympatico.ca,14808882,000000122965657,4,4,"Allow me to explain the problem, i.e. without interrupting.  With all Customer Service reps (not just Paul-Henri), they are either so eager to please, or think they know what the problem is already, that the time required to listen never seems to be there. Overall, I think the reps are fantastic !!!",5
328430,01-FEB-12,29-JAN-12,Eliena,,en,192.82.150.107,tammyrey@sympatico.ca,14787720,000000122915956,3,4,The initial person I was talking to did not have all the answers that I required so my request was forwarded to David who was very helpful in resolving the situation with my modem. I had requested a new cord on Wed. Jan 25 and was assured I would have it by Friday.  It arrived in the mail LATE Monday.  My modem arrived on Tuesday and I have replaced the modem.  The power cord that was sent out on its own is still in the envelope not opened.  What can be done to adjust my billing for monthly services as I was without access to my internet for almost 7 days due to the malfunctioning modem.,4
328431,01-FEB-12,31-JAN-12,Ashwini,,en,69.156.76.228,mitchel@bell.net,14806896,000000122950598,3,,"if everybody would be on the same page, there wouldn t be so many problems and i wouldn t have to call every month to straighten out my bill",3
328432,01-FEB-12,31-JAN-12,Sam,,en,67.71.148.235,lcadamson@sympatico.ca,14805442,000000122970155,4,3,Sam the tech support gentleman was kind and extremely helpful unfortunately I still have a problem,4
328433,01-FEB-12,31-JAN-12,Roberto,,en,174.94.66.17,amandres@sympatico.ca,14799088,000000122972403,,1,"Tell me the truth abou slow internet or high trafic that slows down internet speed.  Today is the same problem SPEED is:D.load 0.69 mbps shoud be 2.03 mbps!!
Please admit that there is a problem on your side and not on mine. After the rebooting modem speed went-up. Today same stori except after rebooting modem din not speed-up at all...it is very slow>>>>>In March this year I will change provider and for less money too..
Best Regards 
Acim Mandres",1
328434,01-FEB-12,31-JAN-12,William,,en,67.70.94.64,kastle@sympatico.ca,14804912,000000122970782,5,5,,5
328435,01-FEB-12,31-JAN-12,Venkatesh,,en,74.14.116.83,helen.franz@bell.net,14803364,000000122948562,5,5,nothing answered all my concerns and questions.friendly and reasured me its happened before.,5
328436,01-FEB-12,31-JAN-12,Amine,,fr,65.92.165.172,lise_potvin@sympatico.ca,14805664,000000122963840,5,5,,5
328437,01-FEB-12,31-JAN-12,Srinivas,,en,184.146.132.230,cball5@sympatico.ca,14800560,000000122949384,5,4,Can't think of anything. ,5
328438,01-FEB-12,31-JAN-12,Mohamed,,fr,67.68.75.28,ghislaine.corbeil@sympatico.ca,14802906,000000122964801,3,2,Sur votre site vous annoncé essenciel plus à 25.95$ ce que je voulais.  Ce prix s'applique uniquement au nouveau clients et qu'est-ce que vous offrer pour une cliente qui est abonné depuis 53 ans???? vous n'avez pas de considération pour notre fidèlité.????,3
328439,01-FEB-12,31-JAN-12,Sajid,,en,67.71.144.111,j.hooper@sympatico.ca,14803720,000000122969036,5,5,,5
328440,01-FEB-12,31-JAN-12,Mohamed,,fr,67.68.173.242,girard.andre@sympatico.ca,14802974,000000122952285,5,5,le technicien était absolument compétent et consciencieux. Il voulait donner un bon service au client.  Bravo,5
328441,01-FEB-12,31-JAN-12,Hamdi,,fr,174.92.202.39,nicolaslocas@sympatico.ca,14807362,000000122955973,4,1,"Avoir un système de sécurité antivirus de meilleure qualité.Un virus de décembre 2010 a infecté mon ordinateur protéger par votre système de sécurité internet, un virus pourtant bien connu des systèmes antivirus.",2
328908,01-FEB-12,30-JAN-12,Linda,,fr,65.92.82.210,henri.filion@bell.net,14792296,000000122933900,3,1,Envoyer un technicien pour corriger le problème qui dure depuis 3 mois.  On perd internet régulièrement.,2
328909,01-FEB-12,26-JAN-12,Catherine,,en,50.101.251.141,car21@sympatico.ca,14744686,000000122836211,5,5,,4
328910,01-FEB-12,31-JAN-12,Ever,,en,184.146.118.142,mary.leo@bell.net,14806400,000000122948958,3,4,"When dealing with Seniors,(I know that is hard to determine on the phone) ask us more detailed questions regarding our problem.",4
328911,01-FEB-12,31-JAN-12,Yazhini,,en,174.94.66.221,jstrongman@sympatico.ca,14804684,000000122950156,5,5,I was very satisfied with the service that I received.  I am a senior and struggle with technology.  The customer service representative was very patient and helpful  Thank You.  ,5
328912,01-FEB-12,31-JAN-12,Yosra,,en,70.48.206.221,ndeleury@sympatico.ca,14807270,000000122950292,5,5,,5
328913,01-FEB-12,27-JAN-12,Zied,,fr,69.157.227.45,upsilon@bell.net,14769604,000000122877386,1,2,"Votre promotion impliquait d'abord 6 mois gratuit, puis a été ramenée à 4 mois gratuits à la condition que je paie l'installation 35$ et le modem environ 47$, j'ai déjà payé l'installation à la facture de janvier, mais je me demande si je vais payer le modem pour la nouvelle facture que j'ai reçu hier et qui ne respecte pas l'entente des mois gratuits, car on me facture le service annuel. Votre promotion est donc mensongère et répréhensible.",3
328914,01-FEB-12,30-JAN-12,Sumithra,,en,174.92.73.61,smlaj@bell.net,14797172,000000122928460,2,1,"upset...still do not know why my internet keeps going out.Technicien was to call back around 1:00pm next day/did not till 5:00pm when I was at work/you have my email so could have forwarded an email with results of answer to my line or Bell should try and call me back.
I may look into another provider.I am away out of town Thursday Feb1st -Sunday Feb5th.CALL ME BACK MONDAY FEB6TH BETWEEN 8:30AM-10:00AM",2
328915,01-FEB-12,31-JAN-12,Karen,,en,65.94.113.150,janerobertson@sympatico.ca,14803900,000000122947971,3,3,,4
328916,01-FEB-12,31-JAN-12,Perumalla,,en,65.95.196.225,ccap@bell.net,14800574,000000122961768,4,4,,4
328917,01-FEB-12,01-FEB-12,Ashwini,,en,174.95.204.114,lorson@bell.net,14805748,000000122973067,1,1,S. English,1
328918,01-FEB-12,30-JAN-12,Earl,,en,129.100.23.9,jwiersma@sympatico.ca,14793386,000000122935709,4,5,,4
328919,01-FEB-12,31-JAN-12,Dylan,,en,65.94.209.137,burney@sympatico.ca,14800280,000000122967288,4,4,pay my bill,4
328920,01-FEB-12,31-JAN-12,Mithila Maraj,,en,184.144.10.214,sforesto@sympatico.ca,14809378,000000122971251,1,1,"Could not  understand them there accent  was  to thick, they didn't know anything about computers all they did was read statements off  there computer anybody could have done that. I got so fed up with there troubleshooting skills that I rather have my computer not working than to deal with the level of stupidity. Very disappointed considering leaving Bell. Is this what you turn into a company that would contract out help desk to a foreign country to get cheap workers, what kind of Canadian company is Bell.",1
328921,01-FEB-12,31-JAN-12,Merly,,en,70.29.1.230,bill.geddis@sympatico.ca,14799938,000000122967630,3,3,"use people that can speak English, have them talk slower and loudly,  This was a nightmare trying to understand this girl! I the supervisor hand not called me back to clarify, I would have very upset,",2
328922,01-FEB-12,01-FEB-12,Dan,,en,70.29.31.180,norajfarrell@sympatico.ca,14807452,000000122972587,3,1,"The individuals who attempted to resolve the problem were very polite and tried to help. Unfortunately, the problem could only be fixed on site by the technician who came by this a.m. ",3
328923,01-FEB-12,31-JAN-12,Med Aymen,,fr,67.68.127.244,jbpotvin@sympatico.ca,14803998,000000122954912,5,4,"Votre représentent m'as très bien 
repondu.c'etais moi Qui étais en défaut

JBTE",5
328924,01-FEB-12,31-JAN-12,Sylvain,,en,70.27.120.16,tcroz@sympatico.ca,14810130,000000122949060,4,4,,5
328925,01-FEB-12,25-JAN-12,Harjeeth,,en,174.94.28.24,johnteves@sympatico.ca,14735508,000000122812294,3,4,Why did he not recommend I upgrade my modem since I was already paying a monthly fee for an upgraded one anyway?,4
328926,01-FEB-12,31-JAN-12,Mary-Jane,,fr,65.92.214.214,foujoyeux@bell.net,14802506,000000122955810,5,5,,5
328927,01-FEB-12,31-JAN-12,Juan,,en,70.54.82.237,peddy@bell.net,14807882,000000122962179,5,5,Nothing at this time,5
328928,01-FEB-12,31-JAN-12,Mohamed Radhouene,,fr,69.159.164.153,dfortin.combined@sympatico.ca,14801576,000000122965610,5,5,"pour vous pas de probleme, mais moi il me manque des connaisses concernant le domaine de l'ordinateur.",5
328929,01-FEB-12,18-JAN-12,Alejandro,,en,184.147.61.122,buc99@bell.net,14648786,000000122655886,3,4,When passing a call on to service rep to service rep...maybe they could be briefed as to why this customer is calling and what has already been done.....And if I am greated by my name..hello Mrs....I see you have ....,5
328930,01-FEB-12,31-JAN-12,Mehdi,,fr,65.92.210.227,jacgrignon@bell.net,14803770,000000122969308,5,5,,5
328931,01-FEB-12,31-JAN-12,Moncef,,fr,76.71.194.150,yvants@bell.net,14811098,000000122966196,4,5,,4
328932,01-FEB-12,31-JAN-12,Eleanor,,en,76.64.43.194,11rlg44@sympatico.ca,14798380,000000122951912,5,5,"Get me more directly through the tangle of your ""options"" menu.",5
328933,01-FEB-12,24-JAN-12,Ali,,fr,76.71.200.234,albert.sarrazin@bell.net,14714640,000000122789552,5,5,je suis sastistait des réponses des conseiller de Bell  ,5
328934,01-FEB-12,31-JAN-12,Brad,,en,184.147.136.202,nkclark@sympatico.ca,14807410,000000122953463,4,4,"The rep (Brad) who handled my call was very good, provided an appropriate adjustment and recommended a revised rate plan for me. However, I am not happy with the situation that led up to my call triggered by the way Bell changes rate plans and conditions without adequate communication with existing customers. Specifically I understood that until recently that anything over 50 GB per month would be extra billed under my Fibe12 plan, but to a maximum of $60. All of that appears to have gone by the wayside, replaced by an insurance type of scheme. I did not see any communication about this change. In my case for the period ended January 11th, 2012, I found a surprise internet usage surcharge of $45.83.  Upon checking my account and usage I found the usage spiked in this period from a 3 month average of 45 GB per month to over 80 GB. I reviewed the daily usage and do not understand the huge increase and cannot think of an explanation. I had a ""live chat"" with Bell service person on January 26th but that went no where. I have a screen shot of part of that interaction if anyone is interested. Fortunately my follow up on January 31st was handled more professionally.",3
328935,01-FEB-12,31-JAN-12,Lisa,,en,70.25.0.213,Maureen.childs@sympatico.ca,14798604,000000122947204,5,5,,4
328936,01-FEB-12,25-JAN-12,Rym,,fr,70.55.163.72,lam.sissi@bell.net,14736318,000000122818515,4,4,,4
328937,01-FEB-12,31-JAN-12,Linda,,fr,38.127.74.31,steffisburg.kennel@sympatico.ca,14809808,000000122955902,1,1,prendre au sérieux le problème soumis au lieu de vous défiler et mettre en cause microsoft outlook.,1
329428,02-FEB-12,31-JAN-12,James,,en,184.147.212.246,jtiegs@sympatico.ca,14804692,000000122963830,4,4,"Find out how long I should have been receiving the
$5 + $5 +$5 = $15.00 monthly bundling rebates I
should have been receiving so that I know I am being
completely compensated.",4
329429,02-FEB-12,01-FEB-12,Amany,,fr,184.145.178.222,jean.fortin10@bell.net,14817592,000000122973993,5,5,"service professionel affable et de pointe., merci",5
329430,02-FEB-12,01-FEB-12,Priyanka,,en,74.15.100.8,dhstorch@bell.net,14814806,000000122979505,4,5,I found it very difficult to understand the rep due to her thick accent. However with a little patience she managed to assist me in resolving the issues.,5
329431,02-FEB-12,01-FEB-12,Med Ali,,fr,174.92.201.158,dpsk@bell.net,14815088,000000122978494,4,4,,5
329432,02-FEB-12,01-FEB-12,Chenrup,,en,174.88.102.40,jackie.wald@sympatico.ca,14817296,000000122977644,5,5,"The technician was polite and helpful, the replacement modem came the next day, and the set-up of the new modem was perfect. All great. No complaints. ",3
329433,02-FEB-12,01-FEB-12,Duncan,,en,76.64.94.180,dhale@sympatico.ca,14814796,000000122994512,1,1,you need to get teck help on modums you sell.no suport on port forwarding.why do you sell them to us. Thinking of changing to cable.At lest thay suport there producs.,1
329434,02-FEB-12,01-FEB-12,Tathiana,,en,174.91.10.105,mskitt@sympatico.ca,14821094,000000122985652,4,5,Nothing. Everyone was very helpful.,5
329435,02-FEB-12,01-FEB-12,Divya,,en,174.91.10.105,mskitt@sympatico.ca,14821096,000000122973379,5,5,Nothing. Everyone was very helpful.,5
329436,02-FEB-12,26-JAN-12,Nadine,,fr,76.65.78.4,yvonne-pierre@bell.net,14756086,000000122855174,4,4,,4
329437,02-FEB-12,26-JAN-12,Nidhal,,fr,76.65.78.4,yvonne-pierre@bell.net,14756088,000000122856585,4,5,,4
329438,02-FEB-12,01-FEB-12,Mindy,,en,70.27.9.51,wilbermere@sympatico.ca,14825388,000000122983427,5,5,I am not very computer wise and had to get a neighbour to set me up but did'nt  completely finish it so the help I got was great . Thank you !!,5
329439,02-FEB-12,04-FEB-11,Maher,,fr,70.51.203.162,melissa_2@sympatico.ca,10932217,000000114875978,5,4,resoudre mdn probleme  avec microsof,5
329440,02-FEB-12,31-JAN-12,Gabriela,,en,65.93.148.62,lidrest@sympatico.ca,14805550,000000122953260,5,5,Not a thing!  Excellent service!,5
329441,02-FEB-12,28-JAN-12,Pradeep,,en,50.100.45.168,tjmdjj@bell.net,14779626,000000122896037,3,3,"I had no internet access since Fri. Jan. 27,2012. I called Sat morning, Jan 28,2012.  I explained to tech that prior to this, system was very slow. I was told  a faulty cable is causing problems, no cost to me, a new cable will be delivered by Tues. or Wed. Feb. 01,2012. I was also told that I will see a ""big difference"" once this cable is replaced. I also explained to this tech that on the initial installation of internet, I was told to purchase a router. This, present, tech told me that its not required because the modem has a built-in router. I received the cable on Mon. Jan. 30,2012, I replaced it, I do have internet access but the system is extremely slow, not happy. I removed the router but without it I have no access. The tech told me he'll be calling back on Sat Feb. 4th, as follow up. My brother has Rogers, at times, when visiting it takes me 2min. to perform same tasks compare to 1-2 hrs. at home. We've been with Bell for over 40yrs, something should be done! Thank-you for your time, Draga!
 ",3
329442,02-FEB-12,31-JAN-12,Hemavathi,,en,70.50.66.208,r.j.reid@sympatico.ca,14808224,000000122971802,5,4,,4
329443,02-FEB-12,01-FEB-12,Jorge Alberto,,en,70.50.172.101,njsanders@sympatico.ca,14821432,000000122984324,5,5,,5
329444,02-FEB-12,01-FEB-12,Eya,,fr,70.48.17.41,normand.lepine@sympatico.ca,14821490,000000122974802,4,5,Garder vos meilleurs employés,4
329445,02-FEB-12,28-JAN-12,Mohan,,en,70.31.102.73,hau.law@sympatico.ca,14774138,000000122895213,3,5,attitude,4
329446,02-FEB-12,31-JAN-12,Levy,,fr,70.30.191.218,jacquesp.roy@sympatico.ca,14803818,000000122965227,5,3,"Nouvelle installation et nouveau concept Bell fibe, donnons la chance de placer tout cela",5
329447,02-FEB-12,01-FEB-12,Ritwik,,en,67.68.20.133,andre591@sympatico.ca,14812104,000000122994774,2,2,Transfer me to the correct person instead of leaving me on hold for 10 minutes,3
329448,02-FEB-12,01-FEB-12,Sulochana,,en,76.69.42.144,andrewtripp@sympatico.ca,14812150,000000122979254,5,4,,4
329449,02-FEB-12,01-FEB-12,Salvador,,en,184.148.66.208,lesmcphail@sympatico.ca,14819274,000000122977655,5,5,I was copletely satisfied with the help and the patience of your representative. I hope he is on duty when my next dilema surfaces!!,5
329450,02-FEB-12,02-FEB-12,Ruth,,en,184.144.76.183,greg.moore@sympatico.ca,14816488,000000122998624,4,4,,4
329451,02-FEB-12,27-JAN-12,Amine,,fr,65.94.190.62,suzanne.sourdif@sympatico.ca,14768930,000000122882464,5,4,,3
329452,02-FEB-12,01-FEB-12,Nizar,,fr,76.65.60.62,sylvia.therrien@sympatico.ca,14824400,000000122991318,5,5,Tout a ete parfait,5
329453,02-FEB-12,01-FEB-12,James,,en,76.68.132.251,amadras@sympatico.ca,14812024,000000122982163,4,5,,5
329454,02-FEB-12,01-FEB-12,Karina,,en,64.231.21.88,kayvon@bell.net,14818576,000000122980363,3,3,"Since we are new users, I was calling to find out how
one keeps abreast of usage.  Carina helped to set us
up to be able to locate usage.  Once finding out usage
to date, and  since usage was confined to the Internet
 only questions arose which still required answers.
I was not connected to this person and decided to call back and talk to someone else.  ",4
329455,02-FEB-12,01-FEB-12,Luis,,en,174.89.193.36,antlerhowe@sympatico.ca,14812290,000000122994661,5,4,,3
329456,02-FEB-12,01-FEB-12,Haythem,,fr,174.92.239.187,j.labrosse@sympatico.ca,14817208,000000122986693,5,5,,5
329457,02-FEB-12,01-FEB-12,Aymen,,fr,174.89.228.156,lachance.stpierre@bell.net,14818978,000000122992232,2,1,"Après près de 45 minutes et beaucoup d'attente je dois attendre qu'un technicien passe me voir.  Mon internet ""haute vitesse"" n'est vraiment pas très rapide et cela quand elle fonctionne",3
329458,02-FEB-12,01-FEB-12,Amina,,fr,174.93.230.139,ghazouani.cherkaoui@sympatico.ca,14816258,000000122974916,5,5,,5
329459,02-FEB-12,30-JAN-12,Silvia,,en,70.49.16.161,littlevalley@sympatico.ca,14794032,000000122929135,4,3,remove automated answering service!!!!,4
329460,03-FEB-12,02-FEB-12,Abderrahmen,,fr,76.71.185.81,gvilleneuve_29@sympatico.ca,14830732,000000123003292,5,5,"dans le cas ^présent,
 la dame a pris le temps de m'écouter et le tout a été  réparé , en peu de temps, elle a pris le temps de répondre a ma question",5
329461,03-FEB-12,02-FEB-12,Rene Jose,,en,70.50.29.128,bilymak@sympatico.ca,14827310,000000123002177,3,4,"Service was great...difficulty in understanding service people on the phone...nice people but thick accents or fast speaking made it difficult to comprehend and often had to ask them to repeat...not a crticism, just a fact.",3
329462,03-FEB-12,02-FEB-12,Steve,,en,50.100.38.212,Genice@bell.net,14825894,000000123014105,5,4,Service was great especially for an olde person with very little knowledge of the use of computers.,5
329463,01-FEB-12,30-JAN-12,Juan,,en,64.231.90.210,Bourdage23@sympatico.ca,14788526,000000122933699,5,5,,5
327901,03-FEB-12,02-FEB-12,Ronald,,en,74.15.248.168,shellbarr@sympatico.ca,14837146,000000123014142,5,5,nothing,5
327902,03-FEB-12,02-FEB-12,Suraj,,en,70.54.52.151,dfrench09@sympatico.ca,14828952,000000123010278,5,5,"I was not aware that after I disconnected my previous modem, the new one would not be activated for two days.  I was without service for two days.  This should have been explained beforehand.",4
327903,03-FEB-12,01-FEB-12,Aidin,,en,70.24.115.25,istvanerdelyi@sympatico.ca,14817168,000000122986978,4,3,"I was told that fiberoptic is available for me, where I have told Aidin that the closest fiberoptic line is one km away from me,therefor I have no benefit from it.I would have liked to have call display included in the package price.  ",5
327904,03-FEB-12,01-FEB-12,Mohamed,,en,173.34.114.78,code69@sympatico.ca,14814050,000000122994150,4,3,"Mohamed was really kind and tried hard to provide a satisfactory service.

BELL has a problem adapting to modern times and keeps acting like the ""old monopoly"" during the ""good old times"" and has a lot of Catch Up to do with regards to their competitors.

No matter how hard the employees try, if the old dinasaurs do not change their way of doing business BELL will go down soon.

Pity. Another ex BELL customer. ",1
327905,03-FEB-12,28-JAN-12,Frank,,en,174.94.91.127,orlando.lopez@bell.net,14777442,000000122903019,4,4,"I would have liked to tell them when I would be home to receive the package. Purolator kept coming at a time when I was work, and the nearest office is too far from my home. Otherwise, it was ok.",4
327906,03-FEB-12,02-FEB-12,Darwin,,en,65.95.245.40,mbatema@sympatico.ca,14834162,000000123021843,4,4,"My computer was not the problem.It was Sympatico.Darwin did a quick test and the server was not working,My computer could not connect properly.Thanks.",4
327907,03-FEB-12,02-FEB-12,Chad,,en,70.24.176.39,jcartonnet@bell.net,14831578,000000123022184,5,5,"Chad is a great, knowledgeable,professional, helpful, service oriented, customer care representative.In my opinion he should be training new representatives to become like him. It is a pity that it took over an hour with other representatives to get to someone who knows very well what he is doing. PS it took me over 2.5 hours to resolve a Bell modem problem yesterday and I was very close to going back to Videotron for good were it not for Chad.",4
327908,03-FEB-12,01-FEB-12,Robert,,en,65.95.189.207,robrankin@sympatico.ca,14822858,000000122992158,5,5,nothing...excellent customer service.,5
327909,03-FEB-12,27-JAN-12,Hakim,,fr,70.55.103.104,cvoyer000@sympatico.ca,14758942,000000122880135,3,4,"Éviter que je vous téléphone encore une fois par apport aux facture qui augmente à chaque mois. Dite vous bien que c'est la dernière fois, la prochaine fois je change pour Vidéotron sur le champ. ",1
327910,03-FEB-12,10-JAN-12,John,,en,65.95.189.207,robrankin@sympatico.ca,14559650,000000122476086,5,5,,5
327911,03-FEB-12,28-DEC-11,Ronald,,en,65.95.189.207,robrankin@sympatico.ca,14399624,000000122184224,3,3,,4
327912,03-FEB-12,02-FEB-12,Kevan,,fr,76.64.249.139,fotomode@sympatico.ca,14829918,000000123019093,4,5,Non. Tout a été parfait.,4
327913,03-FEB-12,02-FEB-12,Elsy,,en,184.145.19.35,macodispoti@sympatico.ca,14833660,000000123010393,5,5,,5
327914,03-FEB-12,02-FEB-12,Oliver,,en,70.29.121.68,gjokeefe@sympatico.ca,14830480,000000123009168,5,5,I have a little trouble hearing some of the instructions but Oliver was very patient in repeating for me  what I couldn't hear.       ,5
327915,03-FEB-12,02-FEB-12,Sylvie,,en,141.117.210.240,richardgrunberg@sympatico.ca,14836290,000000123017574,4,4,,5
327916,03-FEB-12,02-FEB-12,Djamila,,en,184.146.114.9,cherkennedy@sympatico.ca,14828026,000000123020879,2,1,I called back tonight and another CSR fixed the problem.  I was very happy with him.  I was without email since Tuesday the girl last evening tried but was not successful is fixing the problem.,4
327917,03-FEB-12,20-JAN-12,Bryan,,en,70.27.63.20,dmorr@sympatico.ca,14677210,000000122713510,4,4,,4
327918,03-FEB-12,02-FEB-12,Michael,,en,70.53.221.3,lmport@bell.net,14833330,000000123010462,5,5,have your tech set it up propely to begin with when he is in the home,5
327919,03-FEB-12,01-FEB-12,Alejandro,,en,74.198.9.135,stephdownes@sympatico.ca,14824166,000000122990592,1,1,"Phone manner and tone spoken by Bell representative was confrontational and condescending and problem was not resolved
By end of
Phone conversation ",1
327920,03-FEB-12,02-FEB-12,Samia,,fr,70.31.220.112,alexchant@sympatico.ca,14826376,000000123017227,5,5,Continuer a offrir un service de qualité comme j'ai eu. Madame Samia a été très professionnelle. il y a longtemps que je n'ai pas eu un aussi bon service. Je vous félicite d'avoir engagé une telle personne,5
327921,03-FEB-12,02-FEB-12,Nicholas,,en,70.49.177.93,barrytg@sympatico.ca,14827044,000000123021173,5,4,"cut down on the wait time to talk to someone,also it was very nice to talk to someone who could talk and understand english",4
327922,03-FEB-12,02-FEB-12,Eric,,en,174.91.134.225,gaiprem@sympatico.ca,14830178,000000123022337,5,4,May be let me know when they were done on the project,5
327923,03-FEB-12,01-FEB-12,Stedman,,en,70.30.56.102,aadinoto@bell.net,14811578,000000122998087,2,1,Probably was not resolved.,1
327924,03-FEB-12,02-FEB-12,Andrew,,en,74.15.254.193,ericarsten@sympatico.ca,14829598,000000123003344,4,4,reduce waiting time to speak to a representative.,4
327925,03-FEB-12,02-FEB-12,Baltharaj,,en,70.31.74.45,rcneveu@sympatico.ca,14836130,000000123014203,5,5,,5
327926,03-FEB-12,02-FEB-12,John,,en,174.93.44.202,jericho2012@bell.net,14831726,000000123021864,2,4,"Should be telling the customer, me, why my email account was blocked not assume.",4
327927,03-FEB-12,31-JAN-12,Paula,,en,206.47.78.150,theodoropoulos@sympatico.ca,14810243,000000122962287,5,5,,5
327928,03-FEB-12,24-JAN-12,Lisa,,en,74.12.249.192,carvin02@sympatico.ca,14716308,000000122795070,5,5,,5
327929,03-FEB-12,02-FEB-12,Jamie,,en,174.95.218.24,barney000@sympatico.ca,14827028,000000123023882,4,4,little bit faster,3
327930,03-FEB-12,01-FEB-12,Latregan,,fr,70.29.168.212,guays@bell.net,14816562,000000122990044,4,4,,5
327931,03-FEB-12,01-FEB-12,Hanen,,fr,70.29.168.212,guays@bell.net,14816564,000000122989619,3,2,longue attente ,4
327932,03-FEB-12,29-JAN-12,Ruth,,en,70.48.229.33,winsome21@sympatico.ca,14788294,000000122911184,5,5,She has done a wonderful job.  There is absolutely nothing else that she could have done.,5
327933,03-FEB-12,31-JAN-12,Jessica,,en,70.31.97.190,philap@sympatico.ca,14807960,000000122970801,5,5,nothing,5
327934,03-FEB-12,02-FEB-12,Sarah,,en,184.147.44.39,dbatsand@sympatico.ca,14828768,000000123023586,2,1,"the internet connection keeps going off. It is random & can be off anywhere from 10min to over an hour. This is not what should happen with internet connection. I am definitely looking elsewhere as anyone in your company, having the same problem, would do.",1
327935,03-FEB-12,01-FEB-12,Linda,,fr,70.29.217.230,aubertapril@sympatico.ca,14812483,000000122979204,5,3,"depuis quelques mois, je perds le contact avec Internet On a dumodifier plusieurs fois le mot de passe. Une excellente collaboration! ",4
328442,01-FEB-12,28-JAN-12,Roy,,en,184.151.63.224,jwyger@sympatico.ca,14775252,000000122899486,2,1,"On Jan 18 I ordered new free Turbo Hub internet to replace broken Wi-Max in response to letter from Bell of Jan 10 offering free device and other promotions. Order #534 517 28.  I was told I would receive it by mail within a week or ten days. I went 10 days without internet or e-mail waiting for said device. On morning of Jan 28, I called Bell and was told that Turbo Hub was never sent, that is was marked as ""in-store"" pick-up. I was advised I could go to any Bell store and pick it up for free. I called Bell store in Oshawa Centre and they confirmed this. Went to Bell store on Jan 28 and they would not give me device unless I paid #310.69, or could wait another 10 days and hope it showed up in the mail. They claimed they could not give me this ""discount"". I had to buy it because I could not afford more loss to my business being without internet and e-mail any longer. I called Bell Jan. 28 afternoon to complain and demand refund. Roy was sympathetic and confused by your messed-up transition plan. He was to look into it and call me back by Jan 30. I have not heard from him nor has the lost Turbo Hub shown up. Every call to Bell required a minimum 20 minute hold before being answered, and one department appears cluelss about what the department is doing. I pay you guys hundreds every month for internet/2 phone lines/satellite TV. At the very least I expect an immediate credit of $310.69, or I will cancel all these services and sue for damages. Kindly forward this response to Andrew Wright, who is evidently in charge of this botched transition program. 

Sincerely
Joseph M. Wyger
Barrister and Solicitor",1
328443,01-FEB-12,31-JAN-12,Francine,,en,174.119.134.48,grahamh@sympatico.ca,14803072,000000122950662,5,5,,4
328444,01-FEB-12,31-JAN-12,Daniel,,en,70.26.130.37,harry_james@sympatico.ca,14803302,000000122962546,5,4,0,4
328445,01-FEB-12,29-JAN-12,April,,en,50.100.54.242,lac76@sympatico.ca,14784552,000000122906450,3,4,"I initially did not receive the letter containing the price increase on my internet; this information should have been forwarded to me for my records.",3
328446,01-FEB-12,31-JAN-12,Amine,,fr,69.156.16.160,gilles_leduc5@sympatico.ca,14802942,000000122952554,5,5,,5
328447,01-FEB-12,31-JAN-12,Vaishnavy,,en,70.24.161.144,graymomof2@sympatico.ca,14803088,000000122959212,5,4,,4
328448,01-FEB-12,31-JAN-12,Danny,,en,65.94.113.150,janerobertson@sympatico.ca,14803902,000000122950538,5,5,,5
328449,01-FEB-12,31-JAN-12,Wayne,,en,65.95.212.222,mker@sympatico.ca,14806924,000000122961912,5,5,Nothing,5
328450,01-FEB-12,31-JAN-12,Amine,,fr,74.12.227.249,arras@bell.net,14799430,000000122966132,5,4,"ne pas me demander de retourner un modem lorsque que j'ai quitté Bell Internet il y a plus de six ans alors que je l'avais bien retourné. 
J'avais quitté Bell pour un problème de comptabilité.J'espère que ça ne recommencera pas une autre fois.",3
328451,01-FEB-12,31-JAN-12,George,,en,76.70.45.178,ckaake.jcrouse@sympatico.ca,14800796,000000122969953,2,1,"- exchange my modem for a newer one that works at no charge to me, since you have charged rent on it for about 8 years so we have paid for it many times over
-still can't get into most websites using existing modem but I will not pay you another $ amount to replace it when there was no rent to own contract",2
328452,01-FEB-12,30-JAN-12,David,,en,184.146.165.246,valmcphee@bell.net,14797860,000000122925679,2,2,Told me how to restart my comuter,4
328453,01-FEB-12,29-JAN-12,Jessica,,en,64.231.7.53,dalejacobsen@bell.net,14781996,000000122914997,5,5,,5
328454,01-FEB-12,28-JAN-12,Houssem,,fr,70.29.254.147,f.a.verner@sympatico.ca,14773390,000000122887353,3,3,"Après m'avoir dit qu'il avait lui-même expérimenté ce problème il est allé dans le system a commencé un scan de mes dossiers,il n'est pas allé jusqu'au bout. Il a commencé à m'expliquer des fonctions qui n'avait rien à faire avrc mon problem,pour finalement me dire que c'était un problème de Microsoft, il ne pouvait rien faire.C'est mon modem qui me cause des problèmes! J'ai eu recours à vos services avant et ai toujours été très satisfaite.
Le lendemain j'ai contacté  un autre technicien qui s'occupe de me faire parvenir un nouveau cable.


",5
328455,01-FEB-12,31-JAN-12,Jeannette,,en,174.93.108.192,gailpickwick@sympatico.ca,14802714,000000122949959,5,5,Can't think of anything  except get rid of the voice recognization at the beginning of the call.  ,5
328456,01-FEB-12,31-JAN-12,Paula,,en,70.48.52.240,gemichaud@sympatico.ca,14802816,000000122952742,4,4,Better prices on Internet! ,4
328457,01-FEB-12,31-JAN-12,Sravan Kumar,,en,74.14.32.42,wayne.oattes@sympatico.ca,14810794,000000122971157,5,5,"nothing - the agent was very helpful and very patient & kind to someone who is not very knowledgeable 
-he solved the problem and I couldn't be more satisfied",5
328458,01-FEB-12,03-NOV-11,Iris,,en,70.24.207.178,vanblokland@sympatico.ca,13862847,000000120995434,5,4,,5
328459,01-FEB-12,31-JAN-12,Ginger,,en,99.253.78.44,lpkdad@bell.net,14805804,000000122962494,1,1,,1
328460,01-FEB-12,31-JAN-12,Luis,,en,174.89.108.59,jvisheau@bell.net,14804802,000000122970373,4,4,,5
328461,01-FEB-12,31-JAN-12,Ibtissem,,fr,65.94.0.239,muchs@bell.net,14807162,000000122961488,1,1,"Avoir une meilleur compréhension de mes question, moin d'attitude, plus de solution et surtout que cela fait 3 fois que je contact Bell a ce sujet... Pour moi c'est loin d'être du service à la clientèle , pour être revenu chez Bell surtout ! J'avoue être un peu amère de ma décision !!",3
328462,01-FEB-12,31-JAN-12,Hadhemi,,fr,216.218.29.146,edwjm@sympatico.ca,14802050,000000122949329,2,1,Résoudre le problème.,3
328463,01-FEB-12,31-JAN-12,Sriram,,en,184.146.1.69,susan11@sympatico.ca,14809924,000000122969281,4,4,,5
328464,01-FEB-12,22-JAN-12,Edwin,,en,70.27.74.241,pat_lindsay@sympatico.ca,14703150,000000122739573,5,5,nothing,5
328465,01-FEB-12,21-JAN-12,Fatiha,,fr,142.137.219.167,mkhay@sympatico.ca,14693740,000000122729217,5,5,,5
328466,01-FEB-12,29-JAN-12,Gopinath,,en,70.30.30.171,sgeorge55@bell.net,14787260,000000122916386,4,4,,5
328467,01-FEB-12,31-JAN-12,Rebecca,,en,70.25.48.192,cosimob@sympatico.ca,14800976,000000122963247,4,4,,5
328468,01-FEB-12,31-JAN-12,Sarra,,fr,174.88.167.217,berubedenis@sympatico.ca,14799822,000000122948049,5,5,rien de plus,5
328469,01-FEB-12,26-JAN-12,Moncef,,fr,69.158.89.187,alexpaquette@sympatico.ca,14743340,000000122849889,3,3,"Le service que j`ai eu étais bien mais en modifiant mon service internet, le representant a la clientèle n'a pas effectuer les changements appropries et le résultat fut que j'ai eu a rappeller Bell une autre fois pour signaler l'absence de service internet. Nous avons été privé d'internet toute la fin de semaine!!",3
328470,01-FEB-12,19-JAN-12,Carole,,en,70.24.153.156,cab05@sympatico.ca,14662426,000000122683461,4,5,"My wife was home and she knows nothing about computers. More details should be left before the installer leaves, like wep key code and where to find it, in case customer forgets where it is and how to go about initializing their internet service, especailly for family
wi-fi users.. ",5
328938,02-FEB-12,01-FEB-12,Rene Jose,,en,64.231.94.231,dmann23@sympatico.ca,14814948,000000122994768,5,5,Rene took his time and in a very methodical manner helped me resolve my issues with the speed of my internet.  He was patient and knowledgeable!,5
328939,02-FEB-12,01-FEB-12,Andrea,,en,74.198.165.101,lindamalott@sympatico.ca,14819400,000000122997048,5,5,Actually the lady who helped me (I think her name was Andrea) was amazing.  She helped me restore my password to retrieve my emails.  I was  freaked out because I was not able to get into any of my email accounts and Andrea helped me to get everything back.  I have dial up so she asked me to do a couple of things to see if it was working and she even called me back after 15 minutes .  Now that is service.   Thank you Andrea.  You are amazing girl!!,5
328940,02-FEB-12,01-FEB-12,Hassen,,fr,70.53.202.31,lamye.seffar@sympatico.ca,14819056,000000122976823,3,3,,4
328941,02-FEB-12,01-FEB-12,Brendan,,en,70.48.3.198,kenneth.douglas@sympatico.ca,14818664,000000122977720,5,4,nothing,5
328942,02-FEB-12,01-FEB-12,Shelby,,en,65.92.198.175,AspectResources@sympatico.ca,14811266,000000122974861,,,"Not sure which person Shelby was I talked to several people that day.  The people I spoke with were polite and courteous but I lack any confidence that the issues will be resolved.  That is one of my many complaints.  Why do I have to speak to several different people about my one bill and the services that each one has.  I should be able to call and speak with one person regarding all my services and resolve the issue.  But in the first place I should not have to call to dispute my contract monthly.  I would quit BELL in a second if I can get rid of my contract.... Now I'm stuck with confirming my bill monthly and calling to dispute charges, I have no confidence that BELL will charge me correctly.... If BELL will take my receivers back without charging me I would quit BELL... Please have a real person call me to speak with me personally instead of your stupid automated Phone and e-mail systems if you want feedback.  ",2
328943,02-FEB-12,01-FEB-12,Rajesh Kumar,,en,65.95.214.189,jim.holz@sympatico.ca,14817806,000000122977553,3,4,The first person I spoke to had such a strong east indian accent I had to get him to repeat everything at least twice. The second person I spoke with I could understand but couldn't hear him very well and he had to repeat several times. When he called me back I anawered on the same phone and could hear him very well.,3
328944,02-FEB-12,01-FEB-12,Alejandro,,en,64.229.6.97,rbburgess@sympatico.ca,14822448,000000122995243,4,,"I think the problem was solved externally, as I now have net access. 
I made arrangements to stay home -- a phone call would be appreciated to update the customer.   ",4
328945,02-FEB-12,01-FEB-12,Mehdi,,fr,174.93.206.19,armandtremblay@bell.net,14812384,000000122993822,2,1,régler mon probleme ca pas été fait .,2
328946,02-FEB-12,01-FEB-12,James,,en,76.70.100.129,ecombe@bell.net,14815254,000000122986491,4,,"In July I was assured that my bill would remain at $185 permanently.  This month-$201.  I'm sick and tired of the time I need to spend to continually correct things with your company. Now, in order to proceed i have to pay the overinflated bill this month, while waiting once again for future bills to see if indeed any permanent improvements have been made to my situation.  Your rep on the phone was excellent - not his fault.  But be aware, I am very very close to switching to another provider.",
328947,02-FEB-12,01-FEB-12,Henda,,fr,209.104.75.146,mama.belhouala@sympatico.ca,14819962,000000122982313,5,5,,5
328948,02-FEB-12,01-FEB-12,Ritwik,,en,162.53.2.117,rventura27@sympatico.ca,14823128,000000122994370,5,5,,5
328949,02-FEB-12,02-FEB-12,Daniel,,en,216.145.103.182,ghawley@sympatico.ca,14816254,000000122998630,1,1,"answer the phone 

i was on hold for the better part of 1 hour and no one even answered 

i hung up finally",
328950,02-FEB-12,31-JAN-12,Tony,,en,70.55.14.32,mmdumont@sympatico.ca,14806948,000000122955017,5,5,"Nothing.  The representative had full attention on the situation.  He explained in details what actions I can take.  Provided me with the email address and telephone number required to make a report... etc....

Fully, absolutely satisfied with this representative.  :O)",5
328951,02-FEB-12,01-FEB-12,Malek,,fr,67.71.112.50,jacques7791@bell.net,14817330,000000122997952,4,4,,4
328952,02-FEB-12,01-FEB-12,Edgar,,en,174.94.48.60,rsm56@sympatico.ca,14823078,000000122977471,5,5,,5
328953,02-FEB-12,01-FEB-12,Lobna,,fr,142.195.251.128,salah.rabhi@sympatico.ca,14823286,000000122976092,5,5,Des agents à l'écoute de la voix du client même quand celle-ci critique vos procédures opérationnelles,4
328954,02-FEB-12,01-FEB-12,Henry,,en,70.53.78.21,jamiechalmers@sympatico.ca,14817402,000000122986440,5,5,Nothing.,5
328955,02-FEB-12,01-FEB-12,Vijay,,en,64.229.159.67,dgfelske@sympatico.ca,14814774,000000122988650,4,4,,5
328956,02-FEB-12,01-FEB-12,Denice,,en,69.157.15.24,p.atawo@sympatico.ca,14821639,000000122976662,5,5,Train your first line customer service agent on how to listen to client reconfirm client's request,5
328957,02-FEB-12,01-FEB-12,Diego,,en,64.228.88.20,margaree@sympatico.ca,14820080,000000122979694,5,5,nothing,5
328958,02-FEB-12,01-FEB-12,Venkatesh,,en,76.65.65.20,rjacharron@sympatico.ca,14822726,000000122973760,5,5,"The previous tech support agents should have made the change necessary so that I could use my computer.
(Changed something to automatic)",4
328959,02-FEB-12,01-FEB-12,April,,en,64.229.159.67,dgfelske@sympatico.ca,14814776,000000122989070,4,4,Waved the one time modem price of 49.95 since I already have it and have been paying 4.95/mo for a while now being a long time customer!! You waive it for a new customer just signing on? Dave,5
328960,02-FEB-12,30-JAN-12,Carlos,,en,199.7.138.35,ll.green@sympatico.ca,14794060,000000122932966,5,5,Well done Carlos!,5
328961,02-FEB-12,01-FEB-12,Anis,,fr,67.68.248.202,plante.kamal@sympatico.ca,14822110,000000122987543,5,4,Recevoir plus d'information écrite par courrier seulement concernant vos nouveaux services (Téléphonie et Internet). Merci.,5
328962,02-FEB-12,01-FEB-12,Marcos,,en,174.88.78.76,vavol@bell.net,14825072,000000122988165,5,5,,5
328963,02-FEB-12,01-FEB-12,Chantal,,en,64.231.62.9,gdcw@sympatico.ca,14816130,000000122979792,5,5,A call from Bell on Jan 31st re: internet - we had a hard time understanding the person calling.  That is why we called you back the next day to clarify our contract.,5
328964,02-FEB-12,01-FEB-12,Sharmila,,en,72.38.227.162,wilmottjk@bell.net,14825410,000000122981940,,2,"I have an LG 231 phone. I want to know how to download a ringtone from MY Computer to the phone.
How do I do this?",4
328965,01-FEB-12,31-JAN-12,Khan,,en,70.49.172.115,martin.roberts@sympatico.ca,14806372,000000122952963,1,1,"The representative would not answer a specific question that would have solved my technical question regarding my 2 wire modem.

Answering probably to the next question only because I am bundled with Bell.",4
328966,01-FEB-12,31-JAN-12,Kishore,,en,70.51.206.55,mary.valotta@sympatico.ca,14806407,000000122953288,5,5,None,5
329464,01-FEB-12,31-JAN-12,Roy,,en,174.88.3.250,olive.bowles@sympatico.ca,14807534,000000122967996,4,5,More information about the new internet options could have been sent with the initial letter.  ,4
329465,01-FEB-12,25-JAN-12,Wissem,,fr,174.88.189.148,francine.louise@sympatico.ca,14733274,000000122826717,2,1,"Explications détaillées sont nécessaires pour une néophyte de 72 ans
en panique.",5
329466,01-FEB-12,31-JAN-12,Elijah,,en,70.51.228.247,dmlafleche@bell.net,14801704,000000122971366,5,5,,5
329467,02-FEB-12,31-JAN-12,Eduardo,,en,76.69.66.246,patstamand@sympatico.ca,14807760,000000122955696,4,4,I am always very satisfied withh Bell. On occasion I found the tech was not Canadian and difficult to understand. Otherwise I am satisfied,5
329468,02-FEB-12,01-FEB-12,Dylan,,en,65.93.44.224,itsajeepthing@bell.net,14817170,000000122993422,5,5,"I think that the reps that do the online chat service via the web need more training in helping customers with billing issues.  I tried three different reps and was getting so frustrated.  Finally I called customer loyalty number and explained my situation to Dylan.  All I can say is I should have just called him first.  Within a few minutes he could see where things on my bill weren't right, and he did a really good job of calming me down as I was pretty worked up by the time I spoke with him.  One thing you can do to improve customer service?  Hire more Dylans!",5
329469,02-FEB-12,01-FEB-12,Roberto,,en,184.147.209.235,smcopping@sympatico.ca,14823928,000000122987629,4,4,"addressed this issue I had sooner, since this was not the first time I bitched about how slow it was. Your company has shitty service and if someone has a offer that tops you I'll be gone in a flash,",1
329470,02-FEB-12,01-FEB-12,Iris,,en,184.151.63.159,t.hayward@bell.net,14824450,000000122998172,5,5,Nothing. She was amazing and fast!!,5
329471,02-FEB-12,01-FEB-12,Mahender,,en,67.68.9.60,yolla66@sympatico.ca,14825606,000000122981444,5,5,,5
329472,02-FEB-12,01-FEB-12,Quintin,,en,70.26.1.234,gordbaldwin@sympatico.ca,14816452,000000122978055,5,5,"Rep was patient with me, explained clearly what I had to do to resolve the problem and get my internet service functioning again.  I was very pleased with the service provided.",5
329473,02-FEB-12,01-FEB-12,Haythem,,fr,50.100.149.2,saintpierre.pichette@sympatico.ca,14823274,000000122990017,5,4,,4
329474,02-FEB-12,01-FEB-12,Kaustabh,,en,76.67.161.229,j.blais01@sympatico.ca,14817194,000000122979074,5,5,not a thing - very professional and knew his business,5
329475,02-FEB-12,01-FEB-12,Venkatesh,,en,174.91.10.194,visserfj@sympatico.ca,14825172,000000122975723,5,5,"Thankfully, the technician was either not in Asia with their crackly lines or you have improved your customer service there.",5
329476,02-FEB-12,01-FEB-12,Jose,,en,174.95.207.68,slappyb99@sympatico.ca,14823902,000000122973714,4,4,,4
329477,02-FEB-12,01-FEB-12,April,,en,69.156.98.185,paudashwindows@sympatico.ca,14821794,000000122974818,5,5,,5
329478,02-FEB-12,01-FEB-12,Aswathy,,en,70.29.130.124,lstarki@sympatico.ca,14819662,000000122993689,5,5,"As i am an O.A.P . iT WOULD BE GOOD IF 
YOUR STAFF COULD SPEAK A WEE  BIT 
LOUDER. aS WE OLD FOLK TEND TO LOOSE
OUR HEARING, OTHER THAN THAT THE GIRL
AND ASWATHY WERE FIRST CLASS.
AGAIN I THAK YOU.
LOUIS.",5
329479,02-FEB-12,01-FEB-12,Edwin,,en,184.144.130.202,joenorm@bell.net,14818018,000000122984936,5,5,"without prejudice; as a novice to the world of computers, it would have saved time and been instructional if Edwin had taken over my computer immediately and guided me step by step thru the process.I would suggest that your tech people establish the proficiency of the client as a first step in determining the resolution procedure.Other than that top marks on everything I experienced.",5
329480,02-FEB-12,01-FEB-12,Cristobal,,en,67.68.216.19,annette.asselin@sympatico.ca,14812246,000000122986177,5,4,,5
329481,02-FEB-12,01-FEB-12,Halima,,fr,207.162.71.186,robertjeanneboulais@sympatico.ca,14822830,000000122975635,4,4,,3
329482,02-FEB-12,01-FEB-12,Denice,,en,184.148.117.113,susanhu@sympatico.ca,14824298,000000122973869,5,4,Bell could provide loyal customers with a competitive rate for services if they want to keep them as customers.  It is time consuming and frustrating having to call every other month.,3
329483,02-FEB-12,27-JAN-12,Radhika,,en,70.53.84.105,brelgee@bell.net,14757918,000000122882318,3,1,"I was without internet access from Jan 26 to Feb.2.  A service order was placed for a Field Technician to visit on Feb.1, between 12 and 6 PM.  I took the afternoon off work to be here when the technician arrived.  He/she did not show up as scheduled and I received no contact as to why.  On Feb.2, today, I discovered that there was no need for me to be here and that the service was now connected.  So, I was not happy about losing a half day's pay.  I should have at the very least received a call from the technician on the day of the scheduled service.  Perhaps there is a communication problem between the technicians placing the service order and the field technicians.  Regardless, I am considering cancellation of at least the Bell Internet Service, and possibly the television contract.   ",1
329484,02-FEB-12,30-JAN-12,Vikram Aditya,,en,74.15.118.201,josie.abbruzzese@sympatico.ca,14793258,000000122921724,4,4,,4
329485,02-FEB-12,28-JAN-12,David,,en,64.229.184.23,webber3@sympatico.ca,14780008,000000122887786,4,1,"You could have made the service call back in October that was booked and then called about twice after them not showing up on October 29, 2011.  Each call was not ever responded to by a technician as promised.  Then when we talked to a service provider previous to this Jan 28th call by one week, we were told that our issues would be resolved in 3 days.  However, again nothing was changed or done.  This then resulted in our third contact on the above mentioned date.  We then cancelled our ties with Bell internet and telephone. ",1
329486,02-FEB-12,01-FEB-12,Rahma,,fr,67.68.108.191,ymarti@bell.net,14825598,000000122983995,5,5,,5
329487,02-FEB-12,01-FEB-12,Melvin,,en,70.54.38.164,andreallen@sympatico.ca,14812122,000000122977896,5,4,,5
329488,02-FEB-12,01-FEB-12,Hector,,en,76.64.134.161,dekiewiet@sympatico.ca,14814640,000000122992889,4,4,"Nothing.  The call was answered promptly.  I didn't have to talk to someone in the Phillipines.  Hector was patient and helpful.

Just please stop the third parties trying to sell me a Bell TV antenna.  I am on the do not call list but Bell doesn't seem to honour that.  How often do I have to say NO?",4
329489,02-FEB-12,11-JAN-12,Romeo,,en,174.91.183.220,dbslbrown@sympatico.ca,14565452,000000122496662,3,4,"We have problems with our service when the wind blow since we have old lines.when contacting you, the person said there was a problem with our line but still said we need a new modem...we have been told by previous internet subscribers that our line are old, you will never admit the prblem is yours. got a new modem and am still having problems connecting to and staying on the internet...",2
327936,03-FEB-12,01-FEB-12,Mahmoud,,fr,70.48.120.14,gaetandionne@bell.net,14816006,000000122995731,4,4,"M'envoyer un email pour vérifier que mon compte  est bien configurer pour recevoir mes courriels avec ma nouvelle adresse . Ce qui n'étais pas le cas,mais qui est résolus maintenant maintenant.Merci",4
327937,03-FEB-12,31-JAN-12,Zied,,fr,74.12.224.116,marc.andree.couture@sympatico.ca,14806132,000000122963573,2,4,"Pouvoir rejoindre un répresentent plus 
Rapidement  et facilement.",2
327938,03-FEB-12,01-FEB-12,Sylvie,,en,64.229.179.202,heyjude2k@sympatico.ca,14816854,000000122989178,4,4,,4
327939,03-FEB-12,02-FEB-12,Sandra,,en,74.15.247.65,vjhunt@sympatico.ca,14838552,000000123010829,4,3,"On Jan 31/12 I ordered the Turbo Hub, I did not cancel my WiMax service.  On Feb 1, BELL cancelled my WiMax service without my authorization leaving me with NO internet/email.  On Feb 2, my WiMax service was given back to me but it messed up my Outlook email so that I could not send/receive. So finally today, Feb 3, that has been fixed and I can get emails.  Why was my original service disconnected without my approval or knowledge???",1
327940,03-FEB-12,31-JAN-12,Jose,,en,65.93.163.39,samandclaire@sympatico.ca,14809084,000000122954747,5,5,nothing,3
327941,03-FEB-12,02-FEB-12,Med Waheb,,fr,74.15.207.245,denis-gilbert@bell.net,14828878,000000123010106,5,5,rien de plus tout etais parfait employé a été tres competant et tres patient merci ,5
327942,03-FEB-12,02-FEB-12,Oscar,,en,65.95.180.176,mthomas_344@sympatico.ca,14834937,000000123004292,5,5,have a direct connection to technician rather than going through prompts as it is not necessary this situation.,5
327943,03-FEB-12,02-FEB-12,Dana,,en,67.71.2.101,tmilkie@sympatico.ca,14838166,000000123003019,4,3,Positive comment - enjoyed talking to a person in Canada that understood the questions and was able to communicate effectively with me,5
327944,03-FEB-12,02-FEB-12,Jose,,en,70.27.178.170,peconmin@bell.net,14835650,000000123006558,5,5,It exceeded my expectations !,5
327945,03-FEB-12,01-FEB-12,Manel,,fr,174.93.232.144,yvesdesautels@sympatico.ca,14825648,000000122983207,5,5,"Pour le cas présent, tout à été super bien.
Merci.",5
327946,03-FEB-12,02-FEB-12,Gautham,,en,70.49.117.62,judydown@sympatico.ca,14832278,000000123005817,5,5,Quicker access to a live person. ,4
327947,03-FEB-12,01-FEB-12,Abdelhakim,,fr,184.144.193.247,dgvermette@sympatico.ca,14814792,000000122985387,3,3,"M.Hakim m'avait octroyé 5$ et selon votre courriel reçu le même jour c'est maintenant 4.35$ ????
merci quand même à M. Hakim",4
327948,03-FEB-12,02-FEB-12,Mohamed,,fr,70.55.67.29,f.lecoq@bell.net,14829712,000000123021464,3,4,"J'avais un probleme avec mon Outlook suite a une mise a jour:je n'etais plus capable d'envoyer des emails.Votre conseiller a passe 1h1/2 a essayer de resoudre le probleme pour finalement renoncer.Bizzarement,tout semble fonctionner ce matin.Votre conseiller a ete tres professionnel et determine a resoudre le probleme.",4
327949,03-FEB-12,02-FEB-12,Jose,,en,76.67.7.41,bob.lee3@sympatico.ca,14827378,000000123010033,4,4,,3
327950,03-FEB-12,01-FEB-12,Cindy,,en,65.92.200.127,derekjune@bell.net,14814732,000000122982673,4,4,We had to contact a technician twice to get unblocked.,4
327951,03-FEB-12,02-FEB-12,Samia,,fr,50.100.105.210,beaulaf16@bell.net,14827108,000000123014152,4,4,"J'aimerait que si ses possible de brancher performance seulement a la date de ma facturation car je ne veux pas de prorata,et que d'après l'entente que j'ai eu avecSonia que je vais payé 42.95 moins le rabis de 5.00 soit 37.95.merci.J'attend une réponse bien sur.A la prochaine MR'Laflamme",4
327952,03-FEB-12,02-FEB-12,Brendan,,en,174.93.42.38,j.hearty@sympatico.ca,14831312,000000123004334,5,4,,4
327953,03-FEB-12,31-JAN-12,Jeff,,en,50.100.184.228,jeannemaitland@sympatico.ca,14804098,000000122952074,4,4,,4
327954,03-FEB-12,02-FEB-12,Danny,,en,174.91.13.210,barbara.wane@sympatico.ca,14827014,000000123012586,5,5, nothing! I got quick help and good advice.,5
327955,03-FEB-12,02-FEB-12,Alejandro,,en,74.15.79.58,L_Dube@bell.net,14825972,000000123022843,5,5,,5
327956,03-FEB-12,02-FEB-12,Luis,,en,76.70.77.136,D.coeur@sympatico.ca,14825852,000000123008901,5,5,"Nothing. The IT was very professional and able to explain how the problem occurred.

Thanks for your help.",5
327957,03-FEB-12,19-JAN-12,Pedro,,en,69.156.178.25,bcosby@sympatico.ca,14661788,000000122689356,3,1,"Issue was NOT with Pedro! He was fine and did his part. The breakdown was after I was transferred to the Philipines. They did NOT fix the problem, they did not follow up as promised. The problem was a Bell server or network problem and was cleared 5 hours after I called. No process in place to inform the call takers of network issues that they could pass along to the customers like me. Yes I worked at Bell for 30 years and have forgotten more than 99% of what the people there will ever know. You can't tell them anything to help them do the job to get you/me back on line. They need to listen!! and act on what knowledgeable people tell them. Too much time is spent pursuing issues as if all that call in a problem are the lowest common denominator. They wanted to send someone to my house FOR WHAT? The problem wasn't here! They couldn't even make a proper appointment. This was not one of my better dealings regarding an internet issue as you can tell. Yes I have had other issues that were dealt with properly and I was impressed. All the people I spoke with were nice, but it wasn't anything they did that solved the problem. Yes I would like to speak to the general Manager!.

Regards
Brian Cosby",4
327958,03-FEB-12,02-FEB-12,Ksouri,,fr,174.88.158.87,francoislefebvre1@sympatico.ca,14829984,000000123005510,5,4,"J'avais un plus gros problème et un 2e petit. à la fin, étant très saisfait, nous avons oublié le 2e tous les deux.",5
327959,03-FEB-12,02-FEB-12,Alex,,en,76.67.115.204,ma.grundy@sympatico.ca,14833636,000000123005079,3,2,"I think there is a misunderstanding between the person helping me.  He suggested things to do but couldnt complete helping me as I could not go on line at the time..
",5
327960,03-FEB-12,02-FEB-12,Innocent,,en,70.50.154.119,teranki@sympatico.ca,14837984,000000123001241,5,5,"Before I got to the person that helped me I had to go through the internet chat line, regular customer service agent, that were not able to help me. Finally spoke to an agent in the loyality department that was able to confirm what was agreed to in my conversation in Dec. when I re-subscribed.",3
327961,03-FEB-12,26-JAN-12,Ali,,en,184.144.12.145,melkay3677@sympatico.ca,14751402,000000122856714,4,4,,5
327962,03-FEB-12,01-FEB-12,Patrick,,en,70.24.170.232,mmihaltsis@bell.net,14820932,000000122989367,5,3,It should not have taken me 3 days to get this resolved.I had to call billing as I always got alsavador.And they did not understand. Why do they answer phones.Thanks for Patrick,1
327963,01-FEB-12,31-JAN-12,Sana,,en,64.229.37.226,helowe@bell.net,14803390,000000122951110,5,3,unable to completly resolve because superintendent absent and bell tech unable to access telephone equipment room to check telephone entry door system at entry to apartment building.,5
328471,01-FEB-12,31-JAN-12,Elvis Francisco,,en,76.67.171.60,irwinzalik@sympatico.ca,14803634,000000122971860,5,5,,5
328472,01-FEB-12,31-JAN-12,Alexandra,,fr,70.48.26.137,famillehupe@sympatico.ca,14802344,000000122953544,5,4,,5
328473,01-FEB-12,31-JAN-12,Harjeeth,,en,64.228.140.200,lea.adams@sympatico.ca,14805460,000000122948006,1,1,"Hire customer service representatives who speak and understand English.  A language barrier is difficult enough in person, and almost impossible over the phone.",1
328474,01-FEB-12,31-JAN-12,Gustavo,,en,70.50.186.75,anewbery@sympatico.ca,14799208,000000122964115,1,1,Stay on line,2
328475,01-FEB-12,31-JAN-12,Francine,,en,64.229.97.38,sauer21@sympatico.ca,14809202,000000122959508,5,5,,4
328476,01-FEB-12,31-JAN-12,Eliena,,en,99.232.132.34,trav1@sympatico.ca,14810442,000000122971236,5,5,"nothing
i find the internet people at bell the best f all the divisions
i suggest you promote who runs that division to the others",5
328477,01-FEB-12,31-JAN-12,Reuben,,en,70.26.42.58,bytownbrass@sympatico.ca,14800302,000000122947236,5,5,Nothing. Your technician was very knowledgable and helpful.,5
328478,01-FEB-12,31-JAN-12,Marwen,,fr,174.94.125.177,afroglobal@sympatico.ca,14798872,000000122954855,5,5,Rien,5
328479,01-FEB-12,31-JAN-12,Christopher,,en,184.145.0.54,anita.mcconnell@sympatico.ca,14799238,000000122965680,5,5,"Our problem resurfaced after this call was made.  When we called again, another person assisted us and fixed our problem in a completely different way.  It took much less time - not sure why the solutions were so different to what they said was the same problem.",4
328480,01-FEB-12,31-JAN-12,Tony,,en,184.144.109.38,pliptrott@sympatico.ca,14808058,000000122968085,3,4,,3
328481,01-FEB-12,31-JAN-12,Radhika,,en,68.179.14.33,matt.lafr@bell.net,14806466,000000122970634,5,5,.,5
328482,01-FEB-12,31-JAN-12,Pradheep Kumaar,,en,65.94.89.59,tandccotton@sympatico.ca,14810074,000000122971609,5,5,he was great,5
328483,01-FEB-12,31-JAN-12,Karina,,fr,65.94.25.114,carole.mccarthy@sympatico.ca,14800456,000000122946758,4,2,"L'agente n'a pas pu régler le problème mais a tout fait pour essayer.  Par la suite, un technicien a été envoyé à la maison qui a aussi été très professionnel.

Le service technique de BELL est bien. Le problème chez BELL est au service à la clientèle (centre d'appel) et au service de la comptabilité.  Les erreurs et le temps requis de l'abonné pour les régler est le pire que j'ai jamais vécu.

Je ne recommenderai pas BELL à cause du mauvais service du centre d'appel et des charges et erreurs de facturation qui se glissent continuellement dans les comptes.  On a toujours l'impression qu'on essaie de nous avoir.  Belle façon de maintenir la loyauté de la clientèle.",2
328484,01-FEB-12,30-JAN-12,Uzair,,en,174.91.181.169,jrehner2@bell.net,14793312,000000122931767,5,5,nothing,5
328485,01-FEB-12,31-JAN-12,Tony,,en,74.12.41.183,bettypower@sympatico.ca,14799850,000000122969875,4,5,,5
328486,01-FEB-12,27-JAN-12,Jeffery,,en,74.12.240.144,chris_bayliss@bell.net,14758550,000000122882054,5,5,"In total, I estimated I wasted 2 hours of my time waiting on hold before Jeffrey responded. In contrast, that same day I called Telus for help in setting up a temporary dial-up account while my Bell Internet service was down, and got an immediate, and successful, response. Please, hire more representatives! ",2
328487,01-FEB-12,30-JAN-12,Rashika,,en,76.69.113.78,gregchantal@sympatico.ca,14792080,000000122922647,4,2,I FEEL AS THOUGH WE HAVE BEEN GETTING LESS THAN ADEQUATE INTERNET SPEED FOR A LONG TIME NOW AND AFTER SEVERAL CALLS OF BEING TOLD THAT I WAS GETTING THE BEST AVAILABLE FOR MY AREA THIS IS THE FIRST TIME SOMEONE HAS ACTUALLY LOOKED INTO IT. THERE IS ALSO MANY ISSUES WITH BILLING THAT NEVER SEEM TO GET RECTIFIED. IF I DIDN'T KNOW BETTER IT ALMOST SEEMS AS THOUGH WE ARE OFTEN OVERCHARGED ON PURPOSE.,3
328488,01-FEB-12,01-FEB-12,Padala,,en,142.240.1.1,victorpang@bell.net,14810626,000000122973049,2,1,The internet connection always lost recently. Better to maintain the service.,1
328489,02-FEB-12,01-FEB-12,Kristina,,fr,70.55.65.135,george.soucy@sympatico.ca,14816178,000000122992197,5,5,,4
328490,02-FEB-12,01-FEB-12,Saber,,fr,70.27.221.114,ac470@bell.net,14811650,000000122995168,5,5,la personne a résolu mon problème rapidement et efficacement.    Merci!,5
328491,02-FEB-12,01-FEB-12,Susan,,en,65.95.210.225,wt_mazur@sympatico.ca,14825488,000000122993591,3,1,"I was led to believe that the modem had been shipped,but tracking # that was given to me was the tracking # that was on the label for the return package for the old modem.4661 0015 1261 7581",3
328492,02-FEB-12,01-FEB-12,John,,en,65.92.161.146,j.steele052@sympatico.ca,14817232,000000122994281,3,4,when I called I was informed that the internet was down for several hours in my area. this could definitely be improved by not having this happen,3
328493,02-FEB-12,01-FEB-12,Harjeeth,,en,50.101.223.131,jemcc@sympatico.ca,14817662,000000122973467,4,4,"make the instructions supplied match what you actually have to do.  the 2nd booklet ""BellInternet Wireless Home Networking reference guide"" is NOTHING like the actual online site and is useless",3
328494,02-FEB-12,25-JAN-12,Jason,,en,50.101.223.131,jemcc@sympatico.ca,14735060,000000122814844,5,4,,3
328495,02-FEB-12,01-FEB-12,Karen,,en,64.231.94.231,dmann23@sympatico.ca,14814946,000000122998422,5,5,"Nothing as the representative was calm, patient and very helpful.",5
328496,02-FEB-12,01-FEB-12,Adalberto,,en,174.91.9.60,sharpe_8@sympatico.ca,14823690,000000122993313,1,2,You could have representatives that work in Canada.   Also when the Internet is out in the area you could have a general information announcement that tells people that it is down in there area and why and for how long. I am thinking of changing to Rogers cable because of the amount of time Bell Internet is down.,1
328497,02-FEB-12,01-FEB-12,Sonia,,fr,76.67.205.198,b.vasseur@sympatico.ca,14812544,000000122976954,5,4,"Je ne vois rien qui aurait pu rendre ce service reçu plus satisfaisant. Sonia a été très courtoise, patiente et a su me dépanner rapidement.",5
328498,02-FEB-12,31-JAN-12,Madhu,,en,64.228.66.9,doug065@sympatico.ca,14801818,000000122946571,1,1,"During the entire 40 minutes I got the feeling the person (Edward) did not understand what he was doing. I had to terminate the session when I ran out of time. Also asking a customer to READ and AGREE to a four page legal document in the middle of the process and forcing the user to tick the box next to ""BY CHECKING THE BOX BELOW YOU INDICATE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE AGREEMENT."" is meaningless and would not stand up to a court challenge",2
328499,02-FEB-12,01-FEB-12,Jose,,en,74.15.77.3,patrick.fisher@bell.net,14821778,000000122977784,5,5,,5
328500,02-FEB-12,01-FEB-12,Sharmila,,en,70.49.245.244,c.maheral@bell.net,14813312,000000122979015,2,1,ask whether I know how to use a computer before talking to me like I'm an idiot. The scripted down talking was very inefficient and annoying.,2
328501,02-FEB-12,01-FEB-12,Samuel,,en,184.147.189.220,aspinks@bell.net,14812452,000000122976118,4,5,,4
328502,02-FEB-12,31-JAN-12,Sharon,,en,76.69.12.218,gsireton@sympatico.ca,14803130,000000122966802,5,5,,5
328967,01-FEB-12,30-JAN-12,Eya,,fr,76.67.190.233,emond.levesque@sympatico.ca,14791272,000000122924424,4,5,,5
328968,01-FEB-12,24-JAN-12,Asma,,en,50.101.48.93,results.mmg@sympatico.ca,14725596,000000122796654,4,3,Employ Canadians/ understand off shore costs less! ,4
328969,01-FEB-12,30-JAN-12,Anis,,fr,65.92.113.125,rhboucha@sympatico.ca,14796340,000000122919821,5,5,Rien Nous avons ete tres bien servi .,3
328970,01-FEB-12,31-JAN-12,Irving,,en,65.94.112.134,raldridge@bell.net,14808292,000000122966794,5,4,Irving the operator in San Salvador I spoke with was excellent he was very caring and patient.,3
328971,01-FEB-12,31-JAN-12,Melvin,,en,65.95.187.42,billph@sympatico.ca,14799956,000000122947305,3,3,E-mail blocked by Bell. Had to reset e-mail password. I have no cell phone for receipt of code for resetting psswd. Had to wait for a phone call. Was told it could take days. Resolved by using a friends cell # instead but waited 24 hours for phone call. Would like compensation for loss of e-mail for 2 days.,3
328972,01-FEB-12,01-FEB-12,Cathrine,,en,64.231.85.106,tedbiz@sympatico.ca,14810146,000000122973017,1,1,"Improve your service so I don't have to call in and have your people ""not fix"" the problem. Too many problems with Bell.",1
328973,01-FEB-12,31-JAN-12,Ashfaq,,en,64.228.211.157,r_delaney@sympatico.ca,14808244,000000122954906,4,4,Nothing,5
328974,01-FEB-12,31-JAN-12,Alvin,,en,50.100.167.53,lizrepasi@sympatico.ca,14805678,000000122952082,5,4,,4
328975,02-FEB-12,01-FEB-12,Latregan,,fr,67.68.252.186,mbmc@bell.net,14820410,000000122991130,5,4,"J'aimerais être avisé lorsqu'il y a augmentation des tarifs. L'attente avant de parler à un agent est beaucoup trop longue, c'est une perte de temps, je n'ai jamais aimé être obligé d'appeler chez Bell.",4
328976,02-FEB-12,01-FEB-12,Bry,,en,76.65.184.233,suzannejette@sympatico.ca,14824332,000000122981662,5,5,Nothing,5
328977,02-FEB-12,01-FEB-12,Med Ramzi,,fr,174.92.239.76,legault.jp@sympatico.ca,14819206,000000122977980,5,5,,5
328978,02-FEB-12,01-FEB-12,Himanshu,,en,76.69.32.102,athangav@sympatico.ca,14812472,000000122995333,1,1,"The Bell Representative was clueless how to restore the email systeem. The problem related to incoming mails. It asked for my password. The system did not accept my password. May be it was my fault. I had the same poblem the previous week and that was resolved. After one week it asked for the password again. As to what transpired at your end is the following log.
6:51 PM Connecting...
6:51 PM Connected. A support representative will be with you shortly.
6:51 PM Support session established with Himanshu (866176).
6:51 PM Himanshu (866176) restarting application as Windows system service
6:52 PM Checking configuration...
6:52 PM Application running as Windows system service
6:52 PM Connecting...
6:52 PM Connected. A support representative will be with you shortly.
6:53 PM Support session established with Himanshu (866176).
6:53 PM You have granted full permission to Himanshu (866176). To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
6:53 PM Remote Control started by Himanshu (866176).
7:07 PM Himanshu (866176) has ended the session.
7:07 PM Remote Control by Himanshu (866176) stopped.


The representative just walked away when the system said there were too many tries for access and therefore for security reasons I must wait for another 24 hours. In fact the computer was under the control of the representative. Thereafter I contacted bell on the phone. This time the probelm was solved within 20 minutes.",4
328979,02-FEB-12,01-FEB-12,Viency,,en,184.145.127.213,4bordeleaus@sympatico.ca,14811222,000000122992045,5,5,,4
328980,02-FEB-12,01-FEB-12,Ayoub,,fr,70.51.201.22,sylvaingaudreault2@sympatico.ca,14824388,000000122985280,1,1,"Régler le problème puisque il a déjà été réglé et est réapparu suite au changement de téléphone. C'est donc facile à régler. Un technicien m'avait même dit ce qu'il avait fait pour régler le problème. Lorsque je l'ai dit on m'a dit que c'était impossible et je suis resté avec le problème. Merci beaucoup. Je vais donc quitter Bell pour tous mes services : Internet; TV et téléphonie",1
328981,02-FEB-12,01-FEB-12,Sukumar,,en,70.48.8.59,mattyoo@sympatico.ca,14820354,000000122997328,5,5,,5
328982,02-FEB-12,31-JAN-12,Manel,,fr,76.109.11.96,afmartel@bell.net,14798864,000000122950969,1,1,"On aurait dû prendre le temps pour m'aider à fermer mon ordinateur, au lieu de m'envoyer chez HP qui ont rien fait j'ai trouvée seule, et une fois fermer tout est redevenu normal.",4
328983,02-FEB-12,01-FEB-12,Marcos,,en,174.94.62.110,stephen.woods@sympatico.ca,14824174,000000122974821,5,5,Nothing.,5
328984,02-FEB-12,01-FEB-12,Wassim,,fr,70.29.168.71,denis.morin@sympatico.ca,14814674,000000122994707,5,5,"Wassim a été tout simplement génial

Merci",5
328985,02-FEB-12,01-FEB-12,Salvador,,en,69.157.48.194,bjsloan@sympatico.ca,14812932,000000122992460,5,5,,5
328986,02-FEB-12,01-FEB-12,Denys,,en,76.68.119.100,dalmack@sympatico.ca,14814272,000000122985907,5,5,"Technician knew what he was doing and what I needed.  Good command of English, understood and spoke clearly. Definite improvement over previous technicians whose language was inadequate.",5
328987,02-FEB-12,28-JAN-12,Imran,,fr,74.12.164.216,robertwilken8@sympatico.ca,14778282,000000122887541,5,5,service was good,5
328988,02-FEB-12,01-FEB-12,Maurice,,fr,206.47.78.150,fusion320@bell.net,14815952,000000122975932,5,5,Le premier téléphone le 31 - 01- 12 le préposé à pas écouter ma demande résultat il à supprimer mon b1...... Et cela ma vraiement déçu je trouve que Bell est gros et trop de departement. Mais Maurice à vraiement tout fait pour m' aider. Mais ma confiance à diminuer et regarde pour retour avec videotron qui est tres ouvert à Québec et moins de trouble de facturation. Breff je suis pas satisfaits du tout mais au moins maurice c' est occupper vraiement de moi,3
328989,02-FEB-12,01-FEB-12,Tine,,en,174.91.9.192,john.muc@sympatico.ca,14818052,000000122978067,5,4,,3
328990,02-FEB-12,01-FEB-12,Marie,,fr,70.50.164.181,rlabe@sympatico.ca,14822748,000000122994975,4,4,je verrai le resultat,4
328991,02-FEB-12,27-JAN-12,Srinivasan,,en,69.156.81.6,dgompf@sympatico.ca,14759488,000000122862260,1,1,I would prefer to have someone in this deptment call me to discuss this because right know bell Internet is not my favorite company,
328992,02-FEB-12,01-FEB-12,Samuel,,en,68.67.49.234,bohdan.piech@sympatico.ca,14813016,000000122993887,5,5,All went very well. The representative was very responsive and patient. Thanks,5
328993,02-FEB-12,31-JAN-12,Pau,,en,69.159.13.118,whitefawnnorthbay@bell.net,14810856,000000122949066,5,5,,5
328994,02-FEB-12,01-FEB-12,Rajesh Kumar,,en,76.64.196.118,rdatt@bell.net,14822482,000000122976245,4,4,,4
328995,01-FEB-12,01-FEB-12,Mauricio,,en,216.191.223.162,bradley99@sympatico.ca,14800116,000000122972758,5,5,,5
328996,01-FEB-12,21-DEC-11,Martina,,en,64.231.178.243,nprovidence@sympatico.ca,14321062,000000122054617,5,5,,5
328997,01-FEB-12,30-JAN-12,Kumar,,en,38.116.192.91,jcampion@sympatico.ca,14792822,000000122931321,1,1,"Find a less complicated way of setting up wireless.  Stop with the ""Ma'am"".",1
328998,01-FEB-12,30-JAN-12,Monica,,en,50.100.210.76,vdimarco@sympatico.ca,14797884,000000122919311,5,5,,5
329490,02-FEB-12,01-FEB-12,Melvin,,en,174.95.204.24,tracey110@sympatico.ca,14824900,000000122974312,3,3,"This is the second day in a row, where the internet has been down for more than 8 hours. What compensation is Bell providing?",2
329491,02-FEB-12,01-FEB-12,Darlene,,en,74.198.9.218,cfelek@sympatico.ca,14813612,000000122979494,1,1,"When I moved, I asked if the contract was going to change. The answer was a clear no. Regardless, I'm on a new contract and my old plan is now gone. This is unexceptable and I am expecting a call from you that everything is reversed. ",2
329492,02-FEB-12,01-FEB-12,Sharon,,en,74.198.9.218,cfelek@sympatico.ca,14813614,000000122979579,1,1,"When I moved, I asked if the contract was going to change. The answer was a clear no. Regardless, I'm on a new contract and my old plan is now gone. This is unexceptable and I am expecting a call from you that everything is reversed. ",2
329493,02-FEB-12,01-FEB-12,Maher,,en,174.89.58.128,peteremmabur@sympatico.ca,14821942,000000122979526,4,3,bring down your prices as much a you can,4
329494,02-FEB-12,01-FEB-12,Karthika,,en,70.49.188.205,jimschumilas@sympatico.ca,14817832,000000122985110,5,4,,5
329495,02-FEB-12,01-FEB-12,Edward,,en,70.53.118.96,gallanp@sympatico.ca,14816046,000000122980192,2,1,I called to see if a rep could help me out with I virus I may have.  He did not now how to solve the problem so he had the ticket exculated.  I later recieved a email saying a ticket had been written and I should get a call within 48hrs.  Thats not very timely and do I have to wait by the phone for a rep to call?,2
329496,02-FEB-12,01-FEB-12,Sergio,,en,64.39.189.229,cjbeiers@sympatico.ca,14813888,000000122992688,4,4,,4
329497,02-FEB-12,01-FEB-12,Walid,,fr,67.68.174.250,andre1250@sympatico.ca,14812102,000000122981237,5,4,Je crois que tout était parfait  et rassurant !,5
329498,02-FEB-12,01-FEB-12,Andrea,,en,184.147.226.217,famarcotte@sympatico.ca,14815608,000000122989544,5,5,"Just a suggestion for setting context for your questions, the first rep (before I was transferred to a more snr technical rep) asked me a bunch of questions that were at the time very annoying.I realize that these questions are necessary for understanding the problem (and perhaps people actually do disconnect their modems)but it would be helpful to manage your customer's expectations by simple prefacing the questions with statements like""I need to ask you some questions about your connection and experience that may seem very obvious to you but are helpful from our perspective in diagnosing the possible causes to your problem."" This type of preface would help to explain the somewhat dumb qustions that are asked.",5
329499,02-FEB-12,01-FEB-12,Kathy,,en,65.95.250.122,boobears@sympatico.ca,14813040,000000122976982,4,3,GUARANTEE suspension of internet service for longer than 6 months,5
329500,02-FEB-12,01-FEB-12,Wynbert,,en,70.49.221.59,sequinn@sympatico.ca,14823562,000000122985818,5,4,Get rid of your IVR. It takes too long to get to a real person. ,4
329501,02-FEB-12,01-FEB-12,Sushil,,en,67.71.94.203,actonbojo@sympatico.ca,14811674,000000122990786,5,5,"Thursday A.M. I do not have Bell E-mail.
 I have HOT mail????",5
329502,02-FEB-12,01-FEB-12,Gautham,,en,174.88.101.155,snkohli@sympatico.ca,14823960,000000122981927,4,4,,4
329503,02-FEB-12,01-FEB-12,Thomas,,en,70.24.166.60,gaylepilling@sympatico.ca,14816104,000000122978724,4,4,"You should have acontract/solution, like mine from your Loyaly office,tagged.  All departments including Billing, should then check it out..If they do their job correctly. I will not have to contact you until next year.

I",3
329504,02-FEB-12,01-FEB-12,Ahmed,,fr,70.29.200.156,mf.julmisse@sympatico.ca,14820594,000000122983096,2,1," Je rémarque , que BELL en a des techniciens qui manquent d'expérience.",4
329505,02-FEB-12,01-FEB-12,Janice,,en,184.145.71.37,dherbert@sympatico.ca,14814800,000000122989572,5,5,"Is it possible to have everything including Bell Mobility under one system? Then, a person have one contact point!",
329506,02-FEB-12,01-FEB-12,Wynbert,,en,65.94.212.23,michelle.porter014@sympatico.ca,14820726,000000122975842,5,5,Everything was great.,5
329507,02-FEB-12,31-JAN-12,Lisa,,en,174.88.3.58,cliff_49@sympatico.ca,14800874,000000122950783,2,1,"teach your C.S. people some proper phone 
manners, patience can work wanders!




























s",2
329508,02-FEB-12,01-FEB-12,Mike,,en,70.51.237.47,julie.alex@bell.net,14818342,000000122981457,5,5,"when speaking of MB, GB  etc.  be sure the customer understands your speaking of data and not a monetary amount.  I was confused for part of the call",4
329509,02-FEB-12,01-FEB-12,Fatma Sawcen,,fr,50.100.164.254,baska_40@sympatico.ca,14812662,000000122978534,5,5,"Rien 
, mais je pense que tout le mérite revient a Fatma qui a démontré une aptitude technique et une gentillesse énorme pour résoudre le problême que nous avions.
D'habitude on ne parle qu'a des jeanfoutre.",5
329510,02-FEB-12,27-JAN-12,Zeineb,,fr,174.92.152.189,nicky.m@sympatico.ca,14766124,000000122869285,4,4,Donner les meilleurs tarifs à vos clients existants sans qu'on est besoin de téléphoner pour se plaindre.,5
329511,02-FEB-12,01-FEB-12,Juliio,,en,206.53.144.160,joepantalone@sympatico.ca,14818020,000000122990034,5,5,,4
329512,02-FEB-12,01-FEB-12,Chaabane,,fr,174.89.241.131,emile.binette7@sympatico.ca,14815398,000000122996550,5,5,,5
329513,02-FEB-12,01-FEB-12,Hema,,en,184.144.22.44,gayle.harrison@sympatico.ca,14816100,000000122988096,5,5,,5
329514,02-FEB-12,01-FEB-12,Meriam,,fr,50.100.132.62,clohe@bell.net,14813996,000000122990212,3,1,lors de changements temp.et la remise en service ca fait dur les commandes ne sont pas bien executées et ensuite ont parle avec quelq'un et ca devient l'enfer et les frustrations .Verifier,3
329515,02-FEB-12,01-FEB-12,Yasmin,,en,70.27.26.228,bryanhawkins@sympatico.ca,14813236,000000122994064,5,5,,5
329516,02-FEB-12,01-FEB-12,Yasmin,,en,70.48.98.126,mary.horne007@sympatico.ca,14820308,000000122997558,5,4,"On phoning Bell Sympatico, when asked to press a button to continue in English - nothing happened until finally I reached a French agent.  I then asked him to transfer me since I could not understand technical terms in French.  After he did this, everything went well. I guess the phone line should be checked to see why the button is not registering.",4
329517,02-FEB-12,01-FEB-12,Med Wacef,,fr,70.55.114.157,carole330@sympatico.ca,14813460,000000122990459,4,4,non,5
329518,02-FEB-12,27-JAN-12,John,,en,70.27.67.239,john895@sympatico.ca,14762773,000000122864379,1,1,Resolved my problem,3
329519,02-FEB-12,01-FEB-12,Dashrathan,,en,76.69.101.239,mikeandjoan@sympatico.ca,14820780,000000122989533,5,5,,4
329520,03-FEB-12,02-FEB-12,Pamela,,en,64.229.9.240,laura.l@sympatico.ca,14832968,000000123006068,5,5,,5
329521,03-FEB-12,02-FEB-12,Cathrine,,en,70.26.46.108,sally.charron@sympatico.ca,14836832,000000122999237,5,5,I would like to see a simpler way to find the programs to download when computer problems/changes force you to reload the security programs. ,5
329522,03-FEB-12,01-FEB-12,Ajay,,en,76.68.97.36,blairtully@bell.net,14812952,000000122979275,5,5,,5
329523,03-FEB-12,02-FEB-12,Brenda,,en,67.70.57.35,gordon064@sympatico.ca,14830586,000000123004010,5,5,,5
327964,01-FEB-12,31-JAN-12,Kira,,en,70.49.8.113,royandeunice@sympatico.ca,14808878,000000122953683,3,3,,3
327965,01-FEB-12,30-JAN-12,Suresh kumar,,en,70.55.12.226,hbe.gunther@bell.net,14792254,000000122925449,4,5,"I don't think the installation was really completed at first. No mail, etc. Maybe the technician should receive more instructions ?",5
327966,01-FEB-12,26-JAN-12,Kay,,en,76.69.29.244,tlwip@bell.net,14755316,000000122846517,5,5,none,5
327967,01-FEB-12,31-JAN-12,Md Jihed,,fr,70.29.236.252,claudelatreille@sympatico.ca,14800848,000000122962338,5,5,non,5
327968,01-FEB-12,31-JAN-12,Gavin,,en,67.68.52.80,mnm.shaw@sympatico.ca,14806964,000000122967857,5,5,nothing - he went above and beyond.  Suggested additonal things that worked very well to fix computer issues,5
327969,01-FEB-12,21-JAN-12,Vladimir,,en,50.101.248.135,joycelf@sympatico.ca,14691876,000000122738400,5,5,,5
327970,01-FEB-12,27-JAN-12,Khaled,,fr,184.151.115.8,michel_lapierre_1@sympatico.ca,14765458,000000122882630,1,1,"Une commands faite le 9 janvier, reconfirmed le 18, n'a pas été faite. Donc après 3hrs au soutiens technique et une promesse de rapelle rien n'a été fait pour confirmer ma commande. Finalement j'ai du pauer 45$ pour un modem et 20$ pour un replacement le modem arrive peut-etre le 6 fevrier. Je pense a changer mon fournisseur internet apres tout.. Client Bell depuis plus de 10 ans..",1
327971,01-FEB-12,30-JAN-12,Caroline,,en,70.29.241.42,gensam@sympatico.ca,14791790,000000122929357,5,5,Caroline in my opinion went beyond to help solved my issue.,5
327972,01-FEB-12,31-JAN-12,Siobhan,,en,70.51.64.79,jfournier004@sympatico.ca,14804208,000000122971989,5,5,none,4
327973,01-FEB-12,31-JAN-12,Atkinson,,en,67.70.0.100,mafiliault@bell.net,14806032,000000122972327,1,1,have the rep speak and understand english better. he kept saying problem was resolved though nothing was done. ,
327974,01-FEB-12,31-JAN-12,Jude,,en,67.70.0.100,mafiliault@bell.net,14806030,000000122972184,3,3,bell was supposed to contact me the following day about my internet issues and nobody called me. the internet seems to be working better now though,3
327975,01-FEB-12,28-JAN-12,Daniel,,en,174.89.168.251,rick_claudia@sympatico.ca,14778180,000000122900240,1,1,"have one operator that could deal with all my inquiries regarding my tv, phone & internet vs me having to make 3 separate calls to deal with each service separately",2
327976,02-FEB-12,24-JAN-12,Nizar,,fr,70.29.194.54,pierrotm@bell.net,14724994,000000122801043,5,5,,5
327977,02-FEB-12,27-JAN-12,Zied,,fr,70.51.8.6,mtardif2@sympatico.ca,14751954,000000122858726,3,3,"J'ai eu beaucoup de difficulté à ""comprendre"" votre conseiller qui avait un fort accent.  Je devais lui faire répéter 2 ou 3 fois ce qu'il venait de dire. Il a cependant été bien correct et patient.  J'ai 81 ans et très peu familier avec l'électronique.  J'aurais apprécié parler avec quelqu'un que j'aurais compris plus facilement.  Ça m'aurait évité beaucoup de stress. ",5
327978,02-FEB-12,30-JAN-12,Imen,,fr,76.69.180.231,myr.gag@sympatico.ca,14795262,000000122935979,4,4,Que le service ne soit pas à l'autre bout de la terre...,3
327979,02-FEB-12,30-JAN-12,Dilip,,en,67.70.200.254,jasssasmith51@bell.net,14792774,000000122933461,5,5,"Hire Canadians, not other country's,we are the one's using your service.",5
327980,02-FEB-12,01-FEB-12,Sulochana,,en,174.91.111.61,thepavlovs@sympatico.ca,14824712,000000122978399,5,4,n\a,5
327981,02-FEB-12,01-FEB-12,Rajesh Kumar,,en,65.95.35.178,shawnspiegel@bell.net,14823708,000000122980074,1,1,If I would have spoken to someone else. The worst service I've ever received ,1
327982,02-FEB-12,01-FEB-12,Naveenkumar,,en,70.24.153.152,t.kourlas@sympatico.ca,14824452,000000122997644,1,1,"I rearranged my schedule to be home for an appointment with a BELL technician on Jan, 31 from 5-9 PM. NOT only did they not show, but I was not even given a call saying that they would not show. When I called 310-BULL, they didn't even have a record on the appointment. Mr Cope had said that HE wants there to only be one call to rectify an issue.....so far, the count is up to 3....let's see how high it will get. And what makes it worse.....I'M A BELL EMPLOYEE!!!!! JUST UNBELIEVABLE!!!!",1
327983,02-FEB-12,01-FEB-12,Wissem,,fr,76.67.159.63,ccjoubert@sympatico.ca,14813552,000000122998223,4,4,"Durée de l'appel, incluant escalation, a duré plus de 2 heures...
Mais, malgré cette durée, merci!",4
327984,02-FEB-12,01-FEB-12,Salvador,,en,70.54.114.145,rwowk@sympatico.ca,14823138,000000122992529,5,5,,5
327985,02-FEB-12,28-JAN-12,Kali,,en,74.14.157.129,shamskazi@sympatico.ca,14778820,000000122887526,5,5,Better internal/systems management to ensure these situations don't arise in the future so that the customers don't need to call in.,3
327986,02-FEB-12,29-JAN-12,Karina,,en,65.94.56.203,ninomiksic@sympatico.ca,14785914,000000122910368,5,3,"There is no issue with your customer care rep, she was terrific.......or your technician who arrived twice to fix our problem...he was very competent,  BUT.  Finding out that we were not getting the services that we have been paying for over the last year has been very discouraging, to say the least.

We have called on a few occasions over the past 14 months to diagnose and fix problems.....from Modem issues to telephone line filter problems.  Only recently I have confirmed what I have suspected since I was encouraged to enter onto your ""Fibe Plan"" -  I have been made aware that we have been paying for services that we were not getting with our internet service in terms of speed and therefore quality of service.

I had fewer problems on my old plan with you at Bell.....and I have been paying a premium price over the year for an inferior experience.  I have been a paying cutomer ever since moving to Oakville in 1997 and I am appalled at this situation.  I think it is time to try one of your competitors if this is the way Bell does business. By encouraging their salespeople to deceive their customers about the speed of service they are being upgraded to and having telephone based technicians who misdiagnose problems and simply think of excuses as to why customers are paying a premium for services they are not receiving.

Your technician B52304 did come to our home twice in the past few days and has finally completed the services that We thought were done when we signed up for the Fibe Plan many months ago.  

I was promised a call back from the technician who helped me on the phone earlier this week....I'll wait until Friday to hear from him and then I'll start looking for a carrier who is honest about their services, and delivers value for their customers hard earned dollars.

",2
327987,02-FEB-12,01-FEB-12,Edgardo,,en,70.49.247.206,g.pernitzky@sympatico.ca,14815976,000000122995106,5,5,Nothing.  The service was amazing.,5
327988,02-FEB-12,01-FEB-12,Moses,,en,70.50.106.28,gbowes@sympatico.ca,14802788,000000122972877,5,5,Nothing I can think of.,5
328503,01-FEB-12,31-JAN-12,Mudilyar,,en,76.71.94.188,jackielauder@sympatico.ca,14803788,000000122970595,1,2,first I found it hard to understand her secondly we got discontected and she never called me back...which I didn't appreciate as we were half way through the problem.....I was not very happy,3
328504,01-FEB-12,31-JAN-12,Gustavo,,en,70.24.171.128,joycedoug2@sympatico.ca,14804612,000000122953654,5,5,Nothing,5
328505,01-FEB-12,31-JAN-12,Andrea,,en,159.33.64.216,sarahintoronto@sympatico.ca,14809168,000000122967944,5,5,nothing.,4
328506,01-FEB-12,31-JAN-12,Syed,,en,70.55.210.74,sigiirmer@sympatico.ca,14809520,000000122972298,5,5,nothing perfect servis,5
328507,01-FEB-12,31-JAN-12,Yaseen,,en,184.145.103.130,bobguy@sympatico.ca,14800048,000000122946576,1,1,"tell the truth, I was told I could buy a power cord for my wireless modem at a bell world store. I went there and they told me that they do not sell them.

If you know you have a defective product (power cord) perhaps you can stock them locally so people dont need to wait 3-5 business days.

  Complete waste of my time. Thanks Bell.",1
328508,01-FEB-12,29-JAN-12,Patrick,,en,50.100.54.242,lac76@sympatico.ca,14784554,000000122906893,3,4,"Although, we received a ""decent"" price on each of our Bell service I still believe that we should have received a deeper discount as we are loyal customers of 4+ yrs who always pay our bills on time.  

We mentioned to Patrick that a family member has the same Bell services (with additional TV channels) and they are paying less than what our new monthly cost will be.  Plus this family member has this on a 2-yrs contract. ",3
328509,01-FEB-12,31-JAN-12,Luis,,en,174.88.16.238,kormik@sympatico.ca,14805174,000000122963870,5,5,Everything was great.,5
328510,01-FEB-12,31-JAN-12,Florence,,en,206.191.69.166,morkin@sympatico.ca,14807058,000000122949908,4,4,"The customer service individual was very helpful, informative, and provided options for me. Probably one of the best experiences I have had with dealing with Bell as I have had to call in about several issues over the last year.",4
328511,01-FEB-12,31-JAN-12,Tom,,en,65.95.83.69,galk@sympatico.ca,14802722,000000122965022,5,4,Not have made the mistake in the first place,5
328512,01-FEB-12,26-JAN-12,Mohamed Nidhal,,fr,70.55.55.109,annemb@bell.net,14743656,000000122836314,5,5,,5
328513,01-FEB-12,31-JAN-12,Jorge Alberto,,en,174.93.55.76,ranjip@sympatico.ca,14808312,000000122959652,4,5,,4
328514,01-FEB-12,31-JAN-12,Cesar,,en,76.68.83.163,k2y@sympatico.ca,14804836,000000122961981,4,4,"Eliminate distracting background noise
of voices.",4
328515,01-FEB-12,31-JAN-12,Med Karim,,fr,70.55.135.14,niclau@bell.net,14807356,000000122964096,5,5,,5
328516,01-FEB-12,31-JAN-12,Paul,,fr,184.146.233.112,paradis2422@sympatico.ca,14807668,000000122966771,5,4,,5
328517,01-FEB-12,31-JAN-12,Abbey,,en,70.51.73.93,pruyn@sympatico.ca,14808162,000000122954978,5,3,"Trust what I was telling the tech rep based on all the trouble i have been having with the internet service over the last 2 years. He gave me no satisfaction whatso ever and made me feel like just another complaining customer.I spent 2 hours on the phone to get my speed issue resolved and finally Alex from the test center resolved it in 5 minutes and was very nice. Next day phone call and Talking to Abby , she compensated me and was very apologetic. I told her it was not her fault but the ignorant service techs i had on the phone for almost 2 hours. ",1
328518,01-FEB-12,31-JAN-12,Andrew,,en,74.12.250.246,rwcanfield@sympatico.ca,14808960,000000122949259,1,2,"csr in the Philippines not to hang up.
no one could give my internet useage figure.",2
328519,01-FEB-12,31-JAN-12,Catherine,,en,64.231.85.39,ssouwand@sympatico.ca,14809754,000000122951667,4,5,"Hate talking to a macine voice.
A more direct access would be much nicer.",4
328520,01-FEB-12,30-JAN-12,Alejandro,,en,74.14.183.193,langburt@sympatico.ca,14793772,000000122932575,5,5,,5
328521,01-FEB-12,31-JAN-12,Poonam,,en,67.70.119.74,tildazanet@sympatico.ca,14810284,000000122961458,3,3,Should be getting credit for the higher price I have been paying and not getting the higher speed.,4
328522,01-FEB-12,31-JAN-12,Jeannette,,en,70.55.134.133,pamkm@sympatico.ca,14807666,000000122956127,4,3,"Have a WEP key on the modem which was acceptable to the 6500A printer we were trying to install.  The WEP key on the modem had 27 characters and the max on the installation screen was 26, and in any case aparently had to be 10 hex or 5 ASCII.  Jeanette gave me the 800number of HP which in the circustances was the best thing to do. The HP technician had to CREATE a WEP key from scratch.  That WEP key was the blockage to the whole installation.  Why did Bell's key not work - not even nearly??  A half hour installation took three and a half hours.  No amusing. Jeanette passing me on to the HP Customer Support rather than go through them herself was sensible and the direct cotact with HP solved the problem.  But your Bell WEP key's should work if they are an essential part of this installation.",4
328523,01-FEB-12,31-JAN-12,Salvador,,en,70.29.202.222,lcoppola@bell.net,14805444,000000122948309,1,1,Salvador was profesional but was unable to resolve my internet issue and mentioned he was going to escalate to 2nd level and I would get a call back in 30min ...That was 24hours ago and no one called,2
328524,01-FEB-12,30-JAN-12,Milo,,en,209.159.182.43,kainsworth@sympatico.ca,14793432,000000122929352,5,4,He was very helpful and patient with me.,5
328525,01-FEB-12,31-JAN-12,Ahmed,,fr,70.29.201.70,llavoiegauthier@sympatico.ca,14805692,000000122951330,,,"ME RETOURNER L'APPEL DÈS LE LUNDI 30 JANVIER PM TEL QUE CONVENU AVEC LE REPRÉSENTANT M. FORGIVE # EMPLOYE 6023190 AFIN DE ME DONNER LA SOLUTION ATTENDUE, SOIT L'ANNULATION IMMÉDIATE ET COMPLÈTE DE LA FACTURE !
à CE JOUR, MERCREDI 1ER FÉVRIER 2012, J'ATTENDS TOUJOURS UN RETOUR D'APPEL!!! 450-661-9435",
328526,01-FEB-12,31-JAN-12,Mohan,,en,174.88.50.53,michael.peter@sympatico.ca,14806710,000000122950300,3,3,,3
328527,01-FEB-12,31-JAN-12,Milo,,en,70.29.46.7,mj.hogg@sympatico.ca,14806902,000000122952041,5,5,"Offer to shorten my wireless pasword.  Instead of the many digits, could I have possibly changed to a shorter password that I can remember easily. I understand the long version is for security purposes. Thanks",5
328528,01-FEB-12,31-JAN-12,Caroline,,en,67.71.7.119,ruthma@sympatico.ca,14808956,000000122952638,5,5,,5
328529,01-FEB-12,30-JAN-12,Deepika,,en,184.146.75.182,franhill@bell.net,14791584,000000122921501,5,5,,4
328530,01-FEB-12,31-JAN-12,Juliio,,en,70.48.230.201,lindakenny@sympatico.ca,14805590,000000122970537,5,5,,5
328531,02-FEB-12,01-FEB-12,Chantal,,en,65.92.112.253,linda.earnshaw@sympatico.ca,14819364,000000122976276,4,5,"It would be nice if the person who answered the call could provide the service that was provided by the 3rd person I spoke to.  On a more general note, you should be rewarding your loyal customers automatically, not making them have to fight through burocracy to get to it.",3
328532,02-FEB-12,01-FEB-12,Brittany,,en,174.88.215.86,hankmeister@sympatico.ca,14816666,000000122980001,5,5,"None, absolutely top noth service.",5
328999,01-FEB-12,31-JAN-12,Seshadri,,en,70.49.2.45,hogue_3@sympatico.ca,14803470,000000122970825,4,5,,3
329000,01-FEB-12,31-JAN-12,Chantal,,en,174.95.18.80,adaforsyth@sympatico.ca,14798816,000000122949361,5,5,"Nothing, but make sure the credit is on my next bill.",5
329001,01-FEB-12,28-JAN-12,Shakeel,,en,174.91.2.122,roywin@bell.net,14778414,000000122901562,1,1,I would prefer talking to someone who is working in Canada and was told My computer needed a new battery.  Went to buyhe store was right. I would prefer an honest answer like I don't really know whaat the problem is.,2
329002,01-FEB-12,31-JAN-12,Thomas,,en,50.101.148.238,jjsinden@sympatico.ca,14804280,000000122953197,4,4,It was very quick and painless,
329003,01-FEB-12,30-JAN-12,Aqeel,,en,76.65.27.249,rgw_@sympatico.ca,14796334,000000122934475,4,4,,4
329004,02-FEB-12,01-FEB-12,Marwen,,fr,74.15.127.156,triouxdevette@bell.net,14824926,000000122984641,3,3,,3
329005,02-FEB-12,19-JAN-12,Anis,,fr,65.93.169.236,i.himmiche@bell.net,14665798,000000122679086,5,5,,5
329006,02-FEB-12,01-FEB-12,Youssef,,fr,174.95.232.119,nicole.berger@sympatico.ca,14821372,000000122992430,5,5,Parler plus fort,3
329007,02-FEB-12,01-FEB-12,Abid,,en,70.49.29.148,w.meindl@sympatico.ca,14825264,000000122990789,5,5,Non,5
329008,02-FEB-12,31-JAN-12,Elmer,,en,74.14.163.36,lxbeaulieu80@sympatico.ca,14805904,000000122970686,1,1,"next time get a canadien 
next time i will not speak to people that i cannot understand goddam shame
they were just playng with 
i'm 83 years old had me on the dam phone over one hour.
will change to another company soon as i can....",1
329009,02-FEB-12,01-FEB-12,Cara,,en,67.71.157.110,elizabeth.gregory@sympatico.ca,14815360,000000122983678,1,4,"The return packaging for the old modem could have been sent a year ago when the new one was issued. Then this whole problme of the $75 charge could have been avoided. Failing that, the packaging could have been sent in December. ",1
329010,03-FEB-12,02-FEB-12,Med Wassim,,fr,174.91.254.111,jaquetteneuf@sympatico.ca,14831502,000000123021861,3,2,"Ont a pas vraiment localisé le problème que j'avais avec ma connexion internet,ont ma fait faire un test et sa été tout.Et chaque fois que j'appel au service a la clientèle de bell ont me vend toujours un nouveau produit ou autres pour l'internet.",3
329011,03-FEB-12,02-FEB-12,Kali,,en,208.90.102.98,kc.nickless@sympatico.ca,14832542,000000123003757,5,5,The first time I interacted it was with live chat.  The person had no reason to try to keep my business.  But when I called yesterday I got a really nice girl and she was willing to retain my business. ,4
329012,03-FEB-12,02-FEB-12,Nisha,,en,74.12.40.187,edward.whiteway@sympatico.ca,14829452,000000122999546,5,5,A little less waiting time.  We were put on hold quite a number of times.,5
329013,03-FEB-12,31-JAN-12,Hugo,,en,65.92.95.110,goodeve@bell.net,14803034,000000122967623,5,5," I appreciate your service & follow up
   
 I have always recommended Bell during
 my life time , to my present age of 74 ",5
329014,03-FEB-12,02-FEB-12,Partha,,en,70.54.90.58,e.meikle832@sympatico.ca,14829392,000000122999813,5,5,,5
329015,03-FEB-12,02-FEB-12,Yosra,,fr,174.89.215.111,j.damedey@sympatico.ca,14831302,000000123001409,5,4,,5
329016,03-FEB-12,02-FEB-12,Med Aymen,,fr,65.92.157.161,rgfortier@sympatico.ca,14836232,000000123011434,5,5,Parler plus lentement. Merci,5
329017,03-FEB-12,02-FEB-12,Luis,,en,70.53.56.36,klarissa@sympatico.ca,14832738,000000123018025,5,5,Nothing,5
329018,03-FEB-12,02-FEB-12,Andrew,,en,76.65.234.36,maxmur5@sympatico.ca,14834142,000000123010163,5,5,,5
329019,03-FEB-12,02-FEB-12,Jose,,en,70.49.83.155,thegodfreys@sympatico.ca,14838056,000000123014763,4,4,,4
329020,03-FEB-12,02-FEB-12,Aqeel,,en,74.12.41.198,ksears1@bell.net,14832818,000000123012930,4,3,"when my internet is down and I phone you- don't advise me to connect with you ""on line"" to resolve the issue- also don't keep your customers on hold on the phone- Have a person answer right away ",2
329021,03-FEB-12,02-FEB-12,Adam,,en,70.31.69.153,peter.wistuba@sympatico.ca,14835714,000000123007846,3,4,,3
329022,03-FEB-12,02-FEB-12,Jason,,en,74.14.0.101,feetfirst@sympatico.ca,14829804,000000123003929,2,2,"Tell me clearly, how to cancell Internet service without penalty. ",1
329023,03-FEB-12,01-FEB-12,Kayla,,en,67.71.148.123,dlsawyer@sympatico.ca,14814942,000000122981652,5,5,,5
329024,03-FEB-12,02-FEB-12,Wayne,,en,70.55.0.156,dcberger@sympatico.ca,14828802,000000123015650,1,1,find a rep that knows his or her job,1
329025,03-FEB-12,31-JAN-12,Melinda,,en,70.26.32.34,maddy7@bell.net,14806014,000000122950684,3,1,"YOU HAVE SOME WORKER ARE VERY HELPFUL
BUT ON THE OTHER HAND THERE SOME ARE VERY RUDE ON THE PHONE WHEN A WAS AT A HARD TIME IN MY LIFE.",4
329026,03-FEB-12,02-FEB-12,Danny,,en,198.208.251.21,jason.cziranka@sympatico.ca,14831522,000000123021916,5,5,,5
329027,03-FEB-12,02-FEB-12,Sumithra,,en,70.54.0.243,jeansafetyskills@bell.net,14831664,000000123003729,3,4,"previous to this call, I was set up incorrectly for e-mail, this call needed to correct situation..rep told me I could not keep my old e-mail address, then changed to yes I could but needed to route through another connection then told me this would cost more, then told me it would not cost more.  I was experiencing difficulties for a week, due to incorrect set up.",3
329028,03-FEB-12,02-FEB-12,Suraj,,en,70.50.23.24,tom.reilly032@sympatico.ca,14838192,000000123004897,5,4,"On this occasion, all worked well.",4
329029,03-FEB-12,29-JAN-12,Meriem,,fr,69.159.155.185,alain_turcotte@sympatico.ca,14780630,000000122904625,5,5,,4
329030,03-FEB-12,02-FEB-12,Francine,,fr,67.71.93.13,rcvil@sympatico.ca,14836140,000000123009906,5,5,Francine a répondu à mes attentes de façon très polie et empressée. Je suis très satisfait.,5
329031,03-FEB-12,02-FEB-12,Jean-Gardy,,en,74.15.53.206,ggeltner@bell.net,14830372,000000123005444,1,1,"This is a policy problem. I am having issues with my email that can't be solved because Bell (a) does not support people using Mac computers, and (b) Bell does not support the Alcatel/Lucent modem in use for internet and Fibe TV. This is a HUGE oversight on the part of Bell, in that the technical problems can not be overcome. This policy needs to be changed, and the tech support people at Bell need training in how to operate this Modem. Further, Bell is in violation of ""truth up front"", in signing up clients to FibeTV without telling them that when the PVR is in use, the bandwidth for internet, and speed of internet are significantly reduced by half and even three quarters. ",1
329032,03-FEB-12,02-FEB-12,James,,en,174.92.35.49,kelpj@sympatico.ca,14832584,000000123001556,4,4,,5
329033,03-FEB-12,02-FEB-12,Achref,,fr,174.91.247.16,jacques_lessard@sympatico.ca,14831400,000000123017921,5,5,,5
329034,01-FEB-12,18-JAN-12,Ronald,,en,74.15.93.93,dbharrel1@sympatico.ca,14650078,000000122654882,5,5,"nothing, it was excellent",5
329035,01-FEB-12,23-JAN-12,Imen,,fr,67.68.222.3,miche.a@sympatico.ca,14710974,000000122761612,4,3,,4
329524,03-FEB-12,02-FEB-12,Aqeel,,en,184.145.21.118,cmcdougall@sympatico.ca,14828268,000000123012237,4,2,The technician was to call me back but the window with his id got disconnected and I couldn't reach him to go to whatever the next steps were.,5
329525,03-FEB-12,02-FEB-12,Dhanasekar,,en,184.145.21.118,cmcdougall@sympatico.ca,14828270,000000123016501,5,5,"This person was excellent. He answered a lot of questions for me, completed the problem resolution from the previous call and arranged a call to look at the speed of my phone line.  I was very pleased - the call took a lot of time and he was very patient and knowledgeable.",5
329526,03-FEB-12,02-FEB-12,John,,en,64.231.98.41,stein.hagen@sympatico.ca,14837555,000000123017079,4,4,,4
329527,03-FEB-12,02-FEB-12,Haythem,,fr,70.49.76.123,dheroux001@sympatico.ca,14828972,000000123006299,3,4,,4
329528,03-FEB-12,02-FEB-12,Ashwini,,en,70.51.221.226,camdenquail@sympatico.ca,14827702,000000123004779,4,4,I didn't understand fully why my regular password for my mail would not be accepted and therefore needed to change it.,4
329529,03-FEB-12,02-FEB-12,Alvaro,,en,99.240.2.44,andy.kamstra@sympatico.ca,14826606,000000123021515,5,5,,4
329530,03-FEB-12,02-FEB-12,Frank,,en,184.145.127.9,dkincaid@sympatico.ca,14829056,000000123021638,1,1,Not be in so much of a hurry and help with the problem or perhaps give hints to make it work better.This is the first time tech support has let me down and I believe this fellow really was not into helping and could sense an attitude. You could lose a customer over this and I even told him I may check out Rogers and he just said is there anything else and I said no. The money I pay I expect a good tech support with patience,
329531,03-FEB-12,02-FEB-12,Gavin,,en,70.27.62.133,eric.schaman@sympatico.ca,14829596,000000123017709,4,4,voize could have been louder,5
329532,03-FEB-12,02-FEB-12,Danielle,,en,174.93.81.28,adrian00@sympatico.ca,14826252,000000123016949,5,5,,5
329533,03-FEB-12,24-JAN-12,Imran,,en,64.229.183.113,jayrobinson@sympatico.ca,14720442,000000122785550,3,1,Bell tech said that substation at Guelph line and 10 sideroad needs a stinger or booster installed in order for all Bell clients on my street to receive what they are paying for.I am still only getting 1.22mgbt download and .43 upload.HELP!,3
329534,03-FEB-12,02-FEB-12,Sushil,,en,76.70.70.152,labs4u@sympatico.ca,14832882,000000123017680,5,5,Nothing at the present time.,4
329535,03-FEB-12,02-FEB-12,Christopher,,en,70.50.131.36,douglas41@sympatico.ca,14829216,000000123016942,,,Call was lost and I had to call back for the service which resolved my call.  See answers re the next survey.,4
329536,03-FEB-12,25-JAN-12,Amy,,en,65.93.42.203,sterrep@sympatico.ca,14741166,000000122823659,5,5,,5
329537,03-FEB-12,02-FEB-12,Ana,,en,64.229.30.115,dmelling@sympatico.ca,14829088,000000123012337,4,3,,4
329538,03-FEB-12,02-FEB-12,Ronald,,en,70.50.131.36,douglas41@sympatico.ca,14829214,000000123016947,5,5,"I find that the bell internet is not as fast as I think it shopuld be, probably because Iget it through the phone line.  It does not happen often ut faster service would help.",4
329539,03-FEB-12,31-JAN-12,Snehalatha,,en,74.14.116.184,edunklin@sympatico.ca,14802044,000000122951526,5,5,,5
329540,03-FEB-12,02-FEB-12,Sami,,fr,70.29.253.147,patriciamcinnes@sympatico.ca,14835498,000000123006207,5,5,Tout est parfait,5
329541,03-FEB-12,02-FEB-12,Badreddine,,fr,132.207.56.53,benoit.liberelle@sympatico.ca,14827162,000000123023284,3,4,"Incapable de joindre le soutien technique hier, via 310-BELL et 310-SURF. Juste un long blanc après avoir choisi l'option soutien technique. Lamentable ...",3
329542,03-FEB-12,02-FEB-12,Sweta,,en,70.26.85.61,davidmichael@sympatico.ca,14828738,000000123015878,5,5,,4
329543,03-FEB-12,02-FEB-12,Megan,,en,70.49.56.193,e.zeidman@sympatico.ca,14829396,000000123003135,5,4,,4
329544,03-FEB-12,02-FEB-12,Nidhal,,fr,174.92.232.175,moufette05@sympatico.ca,14834852,000000123004457,5,5,,5
329545,03-FEB-12,30-JAN-12,Joseph,,fr,208.71.8.250,maxcha@sympatico.ca,14794754,000000122926658,2,2,"Selon M. Joseph la commande était placée et je n'avais pas à m'inquieter. Cependant, nous avions déjà eu la même réponse du SAC et malgré cela à tous les jours nous avions un message de Bell nous demandant de les contacter pour fixer une nouvelle date de RV. Finalement, en parlant avec quelqu'un de Sympatico nous avons appris que la main gauche n'avait pas parlé à la main droite car Sympatico n'était pas au courant de la nouvelle date. Donc M. Joseph aurait pu prendre le temps de m'écouter et changer aussi son ton arrogant et le tout aurait été réglé rapidement et agréablement.
Finalement la superviseure nous a offert de devancer l'installation le jour même.",3
329546,03-FEB-12,02-FEB-12,Naveenkumar,,en,70.54.55.80,b-bpattenden@sympatico.ca,14826914,000000123013153,4,2,"test out the correction--as it was when deleting the old bell mail icon and in my favorites and then changing name of new connection from sign in to bell mail it reverted back to having me sign in -- in french versus english which is the problem from way back in Nov. 2011
",3
329547,03-FEB-12,02-FEB-12,Wayne,,en,70.26.50.230,r.larose@sympatico.ca,14835976,000000123021738,5,5,,5
329548,03-FEB-12,29-JAN-12,Mario,,en,69.159.7.230,valachi@sympatico.ca,14788086,000000122905402,5,5,"Lower my monthly rates?
Doesn't hurt to ask.",4
329549,03-FEB-12,02-FEB-12,Rebecca,,en,70.50.109.179,cala.ivory@sympatico.ca,14827694,000000123010785,5,5,Nothing............the girl was amazing..........,5
329550,03-FEB-12,02-FEB-12,Aqeel,,en,70.27.68.54,jgordon6@bell.net,14831796,000000123011163,4,4,Find out how to best complete settings for Bell Mail,4
329551,03-FEB-12,02-FEB-12,Shinoj,,en,76.69.100.170,bcjones@bell.net,14827084,000000123023564,5,5,"Unrelated to the call, but why is your internet service slow and intermittent.  During certain times of the day I must try accessing a few times.  I have sent in an inquiry before and received no reply.",5
329552,03-FEB-12,02-FEB-12,Eric,,en,216.13.110.37,randjmorrison@sympatico.ca,14836054,000000123014711,5,5,"Nothing better.  Michael was my rep. not Eric, and he was helpful and courteous.  The real test will come when
I receive my first bill, and it is the same as what I agreed to during my contact.",5
329553,03-FEB-12,02-FEB-12,Gloria,,en,69.156.48.247,nell.hg@bell.net,14835053,000000123014086,5,5,"Everything was professionaly handled.Gloria was very polite, knowledgeable, professional and spoke with a clear english accent.",5
329554,03-FEB-12,02-FEB-12,Shawn,,en,174.95.254.203,laura_john@sympatico.ca,14832974,000000123000609,5,5,,5
329555,03-FEB-12,02-FEB-12,Yazhini,,en,70.24.164.89,margatt@sympatico.ca,14833858,000000123000523,2,1,"phone connection was not clear - sound was muddy

accent of the representative along with poor sound quality made for difficult communication",3
329556,03-FEB-12,02-FEB-12,Juan Carlos,,en,70.24.164.89,margatt@sympatico.ca,14833860,000000123006544,4,5,,4
327989,03-FEB-12,02-FEB-12,Mohd,,en,70.49.111.238,rmoulton@sympatico.ca,14836410,000000123022012,2,1,"If I am getting high speed I should not have to wait for videos to play, then stop while the swirling circle goes until the video starts again.  I did a speed check on youtube for video and I am very low compared to the rest of Brampton.  I have had speed problems for numerous years and the senior techs blaim my computor, I have a high speed computor triple core, 6 gigs of ram, and a 1 gig video card.  All the computors I have are getting slow internet speed, so tell me its my computors, all 4 of them.",1
327990,03-FEB-12,02-FEB-12,Gilberto Jose,,en,70.49.111.238,rmoulton@sympatico.ca,14836412,000000123023258,3,4,My windows live mail was fixed after a reboot.  Gilberto was very helpful.,2
327991,03-FEB-12,02-FEB-12,Yosimar,,en,207.164.79.115,marrone@bell.net,14834008,000000123014511,5,5,,4
327992,03-FEB-12,02-FEB-12,Evan,,en,174.88.153.112,PatrickM@bell.net,14826040,000000123008691,5,5,Review customers accounts. Keep customer informed about different Internet packages via E mail. A quick survey would determine what the customer needs. All of us don't need high speed. I am on a phone line and quite happy with the speed. Thank you for the great customer service I received in regards to my account.,5
327993,03-FEB-12,02-FEB-12,Samatar,,en,74.198.164.151,rklemm@sympatico.ca,14836382,000000123021493,1,1,I chose English fom your automated system but kept getting French only.  Your mistake.  Then I was given a number to call back instead of transferring me.  This happened several times.   Every time I would phone.   I couldn't get English person so me and the agent did the best we could in French which was terrible. ,2
327994,03-FEB-12,01-FEB-12,Jonathan,,fr,76.71.169.165,p.therrien@bell.net,14821652,000000122998486,4,4,Continuer votre beau travail à former votre personnel.  Le service à la clientèle reçu démontre que votre personnel se sent à l'aise et confiant à bien nous servir,5
327995,03-FEB-12,02-FEB-12,Dwayne,,en,76.65.14.231,tonydemacio@sympatico.ca,14838218,000000123012285,5,5,given the price quoted by the previous Bell employee,4
327996,03-FEB-12,31-JAN-12,David,,en,76.67.102.168,hfrank@sympatico.ca,14803418,000000122950976,4,4,,5
327997,03-FEB-12,01-FEB-12,William,,en,174.91.49.149,haberer@sympatico.ca,14816636,000000122978574,5,5,,5
327998,03-FEB-12,02-FEB-12,Rudolf,,en,76.64.226.181,lynber@sympatico.ca,14833552,000000123006703,5,4,My problem could have been solved when I called on Sunday,4
327999,03-FEB-12,30-JAN-12,Mehdi,,fr,174.92.94.229,agathe.c@sympatico.ca,14788866,000000122929843,5,5,,5
328000,03-FEB-12,02-FEB-12,Visakan,,en,70.50.178.84,coombsdp@sympatico.ca,14828338,000000123012956,5,5,Everything was perfect so I have no thoughts on this subject.,5
328001,03-FEB-12,24-JAN-12,Yousri,,fr,206.47.78.150,lucienlaniel@bell.net,14722586,000000122800142,5,4,,4
328002,03-FEB-12,02-FEB-12,Marcos,,en,174.94.54.3,mrfalesy@sympatico.ca,14834880,000000123000136,5,5,"The phone connection was terrible. I could hardly hear the tech. On occassion it would clear up for a few words but then revert back to being very low volume and it sounded like an echo in a box at times.  Almost like a cell phone on a long distance call. Kept telling the tech, to no avail as he said he just finished a call and had no complaint. I told him I had the same senario. Later that morning I was on another call to your tech at 310-7873 and the phone connection was normal. I wish the earlier tech would have hung up and called me back to see if the line would be cleaned up. ",5
328003,03-FEB-12,02-FEB-12,Allan,,en,67.70.109.11,george.turkewych@bell.net,14830302,000000123018289,5,5,can't think of one at the moment......,5
328004,03-FEB-12,01-FEB-12,Mohamed Amine,,fr,70.51.198.5,andre.bussiere@sympatico.ca,14812096,000000122993902,5,5,"VOTRE TECHNICIEN A FAIT SON TRAVAIL À MERVEILLE, IL A FAIT UN TRAVAIL EXCEPTIONNEL ET AU DELA DE MES ESPÉRANCES. JE SUIS PLUS QUE SATISFAIT.
MERCI POUR TOUT MONSIEUR AMIN",5
328005,03-FEB-12,02-FEB-12,Ines,,fr,65.92.170.75,claire_003@bell.net,14828178,000000123000079,5,5,tout à été parfait,5
328006,03-FEB-12,02-FEB-12,Gavin,,en,174.94.54.3,mrfalesy@sympatico.ca,14834882,000000123003629,5,5,"I worked with a Tech named Gavin. What a treat he was. Very calm, reseptful and really wanted to help. He's a great ambassator for Bell Internet. Very knowledgeable gentleman. Pin Pointed the problem and had me up and running in no time flat. It sure would be nice to be able to ask for Gavin every time we need help. That's not to often but when you are in trouble, what a nice feeling working with such a competent tech like Gavin. By the way my problems were all cause by Bell sending me a Modem upgrade that didn't want to accept working on our private home network. Tell Gavin from us, a big Thankyou from Mike & Rose, for all his expert help and resolution to our problem...   ",5
328007,03-FEB-12,02-FEB-12,Carlos,,en,76.71.36.9,bryan.harwood001@sympatico.ca,14827580,000000123021628,5,4,,5
328008,03-FEB-12,01-FEB-12,Denis,,en,184.148.128.139,barbara.switzer@sympatico.ca,14812630,000000122982933,4,4,you call me with ideas on how to reduce my bill. instead of me calling you.,3
328009,03-FEB-12,28-JAN-12,Nisha,,en,174.91.5.208,mlhuggins@sympatico.ca,14777016,000000122889887,2,1,"Have a customer service representative in your stores so seniors like me can have a face to face conversation Speaking to someone on the other end of the phone line does not solve problems.
",1
328010,03-FEB-12,01-FEB-12,Guylaine,,en,184.144.133.157,jdmiller@sympatico.ca,14817566,000000122994695,5,5,I was put on hold and I waited 55 minutes (I was working on my computer so the time passed) something must have happened because I have never waited that long before.  I hung up and redailed and my question about my bill was handled promptly. No problem,5
328011,03-FEB-12,01-FEB-12,Jessica,,en,70.29.6.117,james.young@sympatico.ca,14817388,000000122987730,1,1,fix the email problem  on account louiseyoung@bell.net. You have blocked it because of suspicous activity? Jessica said it would be fixed in 4-20 hours. nothing. Contacted another technician today. He took control but after an hour still could not fix. he said bell is working on it and may fix it in 1-2 days.,3
328012,03-FEB-12,02-FEB-12,Judith,,en,76.69.0.8,htavares@bell.net,14831044,000000123002212,4,4, Let the customers know that the merchadise was received.,4
328013,03-FEB-12,26-JAN-12,Raj,,en,70.50.108.11,kloftus@sympatico.ca,14749886,000000122856079,4,3,,4
328014,03-FEB-12,01-FEB-12,Samy,,fr,67.68.217.89,michelajeunesse1@sympatico.ca,14820700,000000122993935,5,5,,5
328015,03-FEB-12,02-FEB-12,Priya,,en,174.92.93.141,grenon1406@bell.net,14830648,000000123006829,5,5,,4
328016,03-FEB-12,31-JAN-12,Anis,,fr,67.68.212.71,fampharand@sympatico.ca,14802352,000000122965737,2,1,selon moi les représentants suivent automatiquement un protocole peu importe le trouble et nous demande toujours les mêmse questions san porter attention au problème que nous identifions,3
328017,03-FEB-12,01-FEB-12,Victor Gabriel,,en,70.49.134.241,woodward_9@sympatico.ca,14825448,000000122974307,4,5,,4
328533,01-FEB-12,25-JAN-12,Sukanya Mukherjee,,en,192.82.150.107,tammyrey@sympatico.ca,14741452,000000122827157,3,3,Ensured that the person answering the phone knew what to do with the situation.  I had a similiar situation about 2 years ago - was stated to me I would have my account adjusted for the time that I wasnt able to access my account while I was receiving the new modem and was never credited.,3
328534,01-FEB-12,31-JAN-12,Abbey,,en,74.198.87.90,pgalluzzo@bell.net,14807941,000000122952391,4,4,"While my situation was complicated, it resulted in a significant source of frustration. I have spoken with at least 5 different people regarding my issues, and each time I had to explain my issues from the beginning. I strongly recommend that Bell adopts a new model to deliver customer service.  When calling in, the first customer service rep. that talks to the customer should become the ""quarterback"" with any subsequent calls etc associated with the original issue. If the customer makes any subsequent call, then he would first dial 310-bell,    and then input the ""ticket number"" relating to his issue - this will direct him to the proper agent, or team for follow-up.  Bell can even put the caller in priority sequence for a call back when the agent, or some other agent assigned to that team is able to do so.  This type of customer service model would greatly reduce the level of frustration and would distinguish Bell as a leader in good customer service.  As it is right now, I find the agents to be helpful and desirous of helping me, however, the level of service deteriorates if I have to call back and speak to someone else.",4
328535,01-FEB-12,31-JAN-12,Mouna,,fr,69.159.165.151,frs.xav.girard@sympatico.ca,14802644,000000122948907,3,3,,4
328536,01-FEB-12,31-JAN-12,Afroze,,en,174.91.62.127,sbeaulieu4@bell.net,14809224,000000122952909,5,5,"I had a little trouble understanding the gentalman, but he still kept upbeat and polite when I had to make him repeat himself so it was no big deal.",5
328537,01-FEB-12,30-JAN-12,Med Jeber,,fr,76.67.212.62,christian.savard3@sympatico.ca,14790268,000000122922463,2,2,"Ne pas me transférer à 2 ou 3 personnes qui ne savent pas quoi faire avec mon dossier !!!

C très frustrant 

À tous les ans ou 2 ans je dois vous appeler pour démêler la facturation 
Vous avez de gros problèmes !!!",
328538,01-FEB-12,31-JAN-12,Diego,,en,65.94.96.247,jblandford@sympatico.ca,14803988,000000122959753,2,4,"The fellow who was assiting me with this problem was persistant that there was something wrong with the electrical and wireing conections at my computer. I had great difficulty convincing him that my system had SUDDENLY ceast to function on the internet. After a lot of persistance on my part he finaly made some enquieries and discoverd that the system was DOWN! Why did this person persist in telling me the problem was at this end instead of checking in the first place after I had explained what had taken place at this end. I had also told him that I had checked ALL the sysem here and it was in order BEFORE I Called! Not to be unfair - perhaps this person was new to the Job and not quite secure with his position!
John Blandford.",4
328539,01-FEB-12,31-JAN-12,Cathy,,en,70.26.40.3,gerryg39@sympatico.ca,14802872,000000122961668,4,4,"The representative on this call had a very heavy accent which made it extremely difficult to completely understand her.
This seems to be the norm with any of the representatives I've talked to in the past.",4
328540,01-FEB-12,30-JAN-12,Srinivasan,,en,76.65.44.49,lilliandunbar@sympatico.ca,14793962,000000122924694,5,5,,5
328541,01-FEB-12,27-JAN-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14757788,000000122884693,5,5,,5
328542,01-FEB-12,30-JAN-12,Aurea,,en,70.51.157.200,peter.carpenter@sympatico.ca,14795812,000000122931611,5,5,nothing everything was excellent,5
328543,01-FEB-12,26-JAN-12,Sudheer,,fr,70.31.224.213,modano1@sympatico.ca,14751746,000000122849882,5,4,When I subscribed to Bell internet security services I was given use of the personal vault.  I tried to access the vault and come to find out I now have to pay extra to have this service.  Quite disappointing.,3
328544,01-FEB-12,31-JAN-12,Elsy,,en,64.228.193.103,anitapat@bell.net,14799242,000000122968609,4,4,,4
328545,01-FEB-12,31-JAN-12,Ana,,en,69.159.17.157,telorcarmichael@sympatico.ca,14810160,000000122953049,5,5,,5
328546,01-FEB-12,30-JAN-12,Lotfi,,fr,184.145.150.200,roger.lambert076@sympatico.ca,14796548,000000122929154,4,4,,4
328547,02-FEB-12,31-JAN-12,Temsu,,en,174.88.55.26,peggy_overchuk@bell.net,14807884,000000122959936,4,5,nothing,5
328548,02-FEB-12,30-JAN-12,William,,en,50.101.143.86,jack.brown@sympatico.ca,14792629,000000122934357,5,4,"after he left I had no sound , music or talking. I have no answers to why. This is no fault to the repair man installing my new modum. Thank you.",4
328549,02-FEB-12,01-FEB-12,Armando,,en,76.68.50.8,janbarboo@sympatico.ca,14817410,000000122981006,5,5,krrp up the good work,5
328550,02-FEB-12,01-FEB-12,Russell,,en,74.15.45.106,rhaynes@bell.net,14822586,000000122996398,3,1,corrected the issue.,3
328551,02-FEB-12,01-FEB-12,Joe,,en,70.53.57.50,rb.trimble@sympatico.ca,14822442,000000122997019,3,3,it took 90 minutes to restore my email. now I have Windows Live Mail which I do not like/want. This all could have been resolved using a restore point (in about 5 minutes),2
328552,02-FEB-12,01-FEB-12,Kaouther,,fr,184.148.249.171,lucien.lem@bell.net,14819700,000000122991916,4,5,Une fenêtre demeurait ouverte après les rectivications du matin. Kaouther l'a vite réglé et très bien. merci à elle.,4
328553,02-FEB-12,01-FEB-12,Samatar,,en,64.231.96.128,walkersl@sympatico.ca,14825276,000000122989719,4,5,,4
328554,02-FEB-12,11-JAN-12,Islem,,fr,70.30.187.24,glm_pouliot@sympatico.ca,14567174,000000122501507,3,4,"J'avais un problème avec mon modem et c'est après avoir parlé avec 4 conseillers que le dernier a décidé de le remplacer par un nouveau. 
J'ai attendu mon modem par la poste et après une semaine d'attente j'ai recommuniqué avec Bell et 2 techniciens sont venus chez moi pour faire le remplacement. 
Tout est correct maintement.
Communication avec les conseillés au téléphone pas toujours clair par leur accent étrangé.

Salutations et merci",4
328555,02-FEB-12,01-FEB-12,Susan,,en,174.89.70.178,rd.lamothe@sympatico.ca,14822480,000000122982087,5,5,Nothing could have been done better.,5
328556,02-FEB-12,01-FEB-12,Rene Jose,,en,70.50.90.173,pmsorrell@sympatico.ca,14822126,000000122995900,5,5,,5
328557,02-FEB-12,31-JAN-12,Christopher,,en,64.228.66.9,doug065@sympatico.ca,14801820,000000122953327,3,4,Tell the user not to use Firefox when dealing with Bell as Bell's system is not compatible with Firefox (the rest of the world is compatible with Firefox). We spent about 10 or 15 minutes before I switched to Internet Explorer and then we got the Bell/Microsoft USA system to work. Charles was very patient and helpful. Between the three ways I dealt with Bell to get the problem resolved it took about 90 minutes ! Not very satisfactory. ,2
328558,02-FEB-12,01-FEB-12,Wajdi,,fr,207.253.240.170,hugodi@sympatico.ca,14816986,000000122987357,5,5,,5
329036,01-FEB-12,31-JAN-12,Andy,,en,70.49.151.172,jenniferjarvis@sympatico.ca,14804156,000000122952675,5,5,"The initial contact with support via the 310 BELL number seems to connect to technical support (or something) in INDIA!!!  
Therein lay the problems twice now with barely being able to understand what the representatives were actually saying.  
Once I was provided (after asking ""say again"" several times,)  with a 905 contact number things improved. 
This person spoke clear English and we communicated far more easily.",3
329037,01-FEB-12,30-JAN-12,Diego,,en,67.70.162.59,gus.racette@sympatico.ca,14792138,000000122933841,1,1,Get someone who actually spoke Canadian English.,1
329038,01-FEB-12,31-JAN-12,Jose,,en,76.67.97.200,d.eng@sympatico.ca,14801104,000000122963916,4,4,,4
329039,01-FEB-12,30-JAN-12,Michael,,en,174.89.41.196,camelia.matei@sympatico.ca,14789934,000000122926567,2,2,,3
329040,01-FEB-12,31-JAN-12,Gustavo,,en,184.145.49.50,pkedmonds@sympatico.ca,14808048,000000122971570,5,4,,4
329041,01-FEB-12,31-JAN-12,Priya,,en,76.67.171.60,alexazalik@sympatico.ca,14799012,000000122966339,5,5,,5
329042,01-FEB-12,31-JAN-12,Arbi,,fr,216.209.225.71,legaulth@sympatico.ca,14805488,000000122961659,1,1,Arbi devrait étudier pour être plus compétent en problèmes techniques.,1
329043,01-FEB-12,30-JAN-12,Adam,,en,184.146.137.94,dradford@bell.net,14791050,000000122922572,5,4,Why did the billing issue happen in the first place. Charging me for usage over limit and charging me for coverage for over limit usage in the same month does not smack of appropriate customer service. ,3
329044,01-FEB-12,31-JAN-12,Anis,,fr,70.30.237.9,ajboyer@sympatico.ca,14798922,000000122963958,5,5,,5
329045,01-FEB-12,30-JAN-12,Yves,,fr,65.92.221.48,lyned2911@sympatico.ca,14794248,000000122934922,5,4,"Rien de plus , la personne a qui j' ai parle s'appelle Yves et il a ete très courtois .
",4
329046,01-FEB-12,31-JAN-12,Srinivasan,,en,131.137.245.209,nevillsm@sympatico.ca,14807306,000000122950558,1,2,"We had to call 5-6 times and given three appointments to get upgraded to Fibe25 including two no-shows that we were told were never really booked.  After staying home twice, we probably should have just switched to Rogers but stayed home a third day when finally Fibe25 was installed.  The technician was extremely nice but because our modem was mailed to us he would not take it back because he said we might get charged if we didn`t mail the old one back.  Although we appreciated the advise, ultimately there must be something wrong with the processes if we have to schedule an appointment three times.",1
329047,01-FEB-12,31-JAN-12,Med Anouar,,fr,64.229.132.31,gidigym@bell.net,14802914,000000122950202,4,3,"J`espère que le nouvel adaptateur que
Bell me fera parvenir règleras mon
problème de connexion à la prise murale
avec la connection de l`internet et du
téléphone simultanément.",4
329048,01-FEB-12,23-JAN-12,Nesrine,,fr,184.145.188.236,perreaultjack@bell.net,14711772,000000122755494,5,5,,5
329049,01-FEB-12,31-JAN-12,Eddy,,en,64.228.140.91,tokic@sympatico.ca,14810352,000000122969161,5,5,,5
329050,01-FEB-12,30-JAN-12,Srinivas,,en,184.147.118.223,dayaraskavitch@sympatico.ca,14790756,000000122921532,4,4,,4
329051,01-FEB-12,31-JAN-12,Houssemeddine,,fr,69.156.163.227,draudet@sympatico.ca,14801862,000000122953897,5,5,,5
329052,01-FEB-12,31-JAN-12,Chiraz,,fr,76.67.142.194,pascal.perreault66@sympatico.ca,14807682,000000122949387,5,5,c'était excellent,5
329053,01-FEB-12,31-JAN-12,Chenrup,,en,70.51.223.19,mohank@sympatico.ca,14806994,000000122952322,5,5,Was prompt and the issue was resloved.,5
329054,01-FEB-12,31-JAN-12,Sofien,,fr,76.64.108.134,gmou.20100@sympatico.ca,14803018,000000122969310,3,1,"FAIRE EN SORTE DE RÉSOUDRE LE PROBLEME.
ON MÀ MEME SIGNIFIER UN DÉLAIS DE 72 HRS
POUR RÉGLER LE PROBLEME.",1
329055,01-FEB-12,31-JAN-12,Nizar,,fr,174.92.175.132,fred.cunche@sympatico.ca,14802616,000000122971347,5,5,,5
329056,01-FEB-12,31-JAN-12,Noureddine,,fr,67.68.251.73,denisejeanr.comeau@sympatico.ca,14801522,000000122969269,5,4,"Elle a bien rréndu a mes questions, et  supprimé mes vieux courriels, je ne savais pas comment les supprimer
Merci",5
329057,01-FEB-12,31-JAN-12,Ayesha,,en,69.159.22.184,w.e.kelly@sympatico.ca,14810722,000000122962630,4,,I am not sure because I have not yet tried the solutions suggested by your agent to one of my questions. She was most courteous and did her best to help me. She is to call me back on Fri. Apr.3. She did confirm the information about which I originally called and offered to help with the wireless setup of my printer but I have not yet tried to do that.I will not be able to try this for a day or two yet. William Kelly,5
329058,01-FEB-12,25-JAN-12,Ahmed,,en,69.159.13.153,charles.sanders@sympatico.ca,14731258,000000122819921,4,4,,4
329059,01-FEB-12,30-JAN-12,Jhon,,en,65.95.129.189,wchmiel@sympatico.ca,14798088,000000122928470,5,5,"Would have been good if it could have done quicker, I do understand that he was thorough and needed to be sure he tried one thing at a time until he was able to isloate what needed to be done. Great work! I just looked at the next question and this man is an exception in your cadre of support people. So, I cannot make a great recommendation on the next question. ",3
329060,01-FEB-12,27-JAN-12,Asly,,en,65.94.112.79,kmcauley10@bell.net,14763552,000000122873222,5,4,Nothing ,4
329061,01-FEB-12,31-JAN-12,Rashika,,en,70.51.223.5,harold.malle@sympatico.ca,14803288,000000122946802,5,5,,4
329062,01-FEB-12,31-JAN-12,Sana,,en,184.145.125.84,mdbrox@sympatico.ca,14806614,000000122947231,4,4,"However the problem came back today, 1 day later",3
329063,01-FEB-12,28-JAN-12,Juan,,en,76.64.212.24,wwayne000@sympatico.ca,14780106,000000122902058,5,5,0,5
329064,01-FEB-12,31-JAN-12,Ammar,,fr,69.156.140.139,DemersM@bell.net,14798506,000000122967969,4,5,,5
329065,01-FEB-12,29-JAN-12,Mohammed,,en,70.27.128.79,juniepie@bell.net,14784202,000000122912358,5,5,,4
329066,01-FEB-12,31-JAN-12,Innocent,,en,184.145.73.18,aeldik@sympatico.ca,14798854,000000122966067,4,4,,5
329067,01-FEB-12,31-JAN-12,Edwin,,en,70.30.20.173,chrisfreeman@sympatico.ca,14800750,000000122947937,5,4,,5
329068,01-FEB-12,31-JAN-12,Imen,,fr,76.67.196.251,asto@bell.net,14799468,000000122946551,5,5,RIEN,4
329069,01-FEB-12,17-JAN-12,Carolina,,fr,187.132.251.155,lothar.louise@sympatico.ca,14640732,000000122618087,4,4,C'etait une des meilleurs experiences avec votre service a la clientele,4
329070,01-FEB-12,31-JAN-12,Oscar Ernesto,,en,70.53.8.143,the_ogilvies@sympatico.ca,14810218,000000122948340,4,4,,5
329071,01-FEB-12,31-JAN-12,Abdel basset,,fr,174.95.241.7,serge.cadieux@sympatico.ca,14809316,000000122968339,5,5,Rien,5
329072,01-FEB-12,31-JAN-12,Sebastien,,en,70.24.110.144,bmarsh10@sympatico.ca,14800018,000000122970087,5,5,Make the problem go away completely.,5
329073,01-FEB-12,25-JAN-12,Med Amine,,fr,174.92.239.76,legault.jp@sympatico.ca,14736450,000000122821531,5,4,,5
329074,01-FEB-12,31-JAN-12,Ahmed,,en,65.94.97.68,nnvichert@bell.net,14807426,000000122959193,5,5,,5
329075,02-FEB-12,01-FEB-12,Umesh,,en,64.231.13.116,djmdgosse@sympatico.ca,14814894,000000122996532,5,4,"Randy was great.  It would have been much faster if I knew what I was doing,",5
329557,03-FEB-12,02-FEB-12,Guylaine,,en,70.29.148.70,limin.chen@sympatico.ca,14833168,000000123008019,5,4,"Regarding the VALUE.
""Buy more, pay less"". I have three household-accounts with phone and internet services, Bell should offer me a big ""bundle"" discount which I was asking for!  AND I should not call you every often for that. 

",4
329558,03-FEB-12,02-FEB-12,Judith,,en,174.88.35.74,wendy20110926@bell.net,14838680,000000123004085,4,4,,4
329559,03-FEB-12,02-FEB-12,Darlene,,en,209.226.73.4,jjcrow@sympatico.ca,14831864,000000123011203,5,5,,5
329560,03-FEB-12,01-FEB-12,Samia,,fr,184.148.245.140,rolf.bischoff@sympatico.ca,14822926,000000122990330,5,5,,5
329561,03-FEB-12,05-JAN-12,Edwin,,en,65.93.163.39,samandclaire@sympatico.ca,14501294,000000122357827,1,1,"Improve their ENGLISH!!
I could not understand what they were saying.",1
329562,03-FEB-12,02-FEB-12,Melvin,,en,69.158.116.61,jellins@sympatico.ca,14831702,000000123002557,1,,shorten wait times,2
329563,03-FEB-12,02-FEB-12,Robert,,en,184.144.61.79,oswald.jackson@sympatico.ca,14835348,000000123021520,4,4,,5
329564,03-FEB-12,02-FEB-12,Mohd,,en,50.100.28.143,douglasjohns@sympatico.ca,14829220,000000123010637,5,4,,5
329565,03-FEB-12,02-FEB-12,Kelly,,en,76.64.39.78,jmforsey@sympatico.ca,14831930,000000123010816,5,5,Can't think of a thing.,5
329566,03-FEB-12,02-FEB-12,Sushil,,en,184.145.76.13,v.steiner@sympatico.ca,14838382,000000123011931,4,5,,4
329567,03-FEB-12,02-FEB-12,Sulochana,,en,65.94.91.140,mvelemir@bell.net,14834988,000000123002171,4,5,I have ni idea,5
329568,03-FEB-12,02-FEB-12,Mohammed,,en,50.100.150.135,d.barr@sympatico.ca,14828490,000000123006458,5,5,,4
329569,03-FEB-12,02-FEB-12,Tine,,en,67.71.2.101,tmilkie@sympatico.ca,14838168,000000123005517,5,5,Positive comments - enjoyed talking to a person in Canada that understood the questions and was able to communicate effectively with me - excellent service from this representative,5
329570,03-FEB-12,01-FEB-12,William,,en,50.101.250.54,passitforward@sympatico.ca,14821744,000000122984428,5,5,,4
329571,03-FEB-12,02-FEB-12,Hemavathi,,en,76.68.139.146,perryo@sympatico.ca,14835692,000000123023680,2,1,"First, get technicians that speak my language, English! I really do not understand the person and I called twice and got two technicians with a HEAVY accent. Second, the tecnician, (both times) was way off, in my opinion with their analysis of the situation.",2
329572,03-FEB-12,02-FEB-12,Afroze,,en,50.101.53.19,vgpoirier@sympatico.ca,14838484,000000123008335,3,4,The person answeing had some difficulty understanding what I was trying to say. I had to repeat what I was doing on the computer several times before I finally made him understand. He seemed to be guesising what I was saying.,3
329573,03-FEB-12,02-FEB-12,Anis,,fr,70.30.197.113,guy.o@sympatico.ca,14830708,000000123018520,4,5,,4
329574,03-FEB-12,02-FEB-12,Armando,,en,174.88.149.171,ncobb@sympatico.ca,14835040,000000123000643,5,5,obtaining my replacement modem the same day. But the technician did assure me that my internet speed would be improved until the new model came in 2 days.,5
329575,03-FEB-12,02-FEB-12,Hssen,,fr,174.88.156.243,duber99@sympatico.ca,14829316,000000123004518,5,5,"Totale,net satisfaite.  Pour mon âge je suis très contente.  Merci beaucoup",5
329576,03-FEB-12,01-FEB-12,Josh,,en,67.71.144.75,mc.koch@sympatico.ca,14820418,000000122996757,3,4,"I knew the issue was PC related; not internet related.  Unfortunately, I did not have the PC Care tel. no., so I called 310 SURF.  They spent time re-diagnosing the issue to be PC related, not internet related prior to agreeing to pass me over to PC Care.  Then I had to wait in a SECOND QUEUE to get a PC Care tech to work with me. Two queues is too many.",4
329577,03-FEB-12,02-FEB-12,Rodolfo,,en,76.64.141.98,sync.219@sympatico.ca,14837822,000000123017578,5,5,Nothing,5
329578,03-FEB-12,02-FEB-12,Ronald,,en,76.70.82.217,lawrence.cragg@sympatico.ca,14832998,000000123022606,5,5,"Nothing. To my surprise, everything went as it should.",5
329579,03-FEB-12,02-FEB-12,Myriam,,fr,70.51.4.175,bobnet@sympatico.ca,14827388,000000123011518,1,,venir a domicile pour un cable de tell neuf du poteaux et faire une instalation direct par le mur et instalation a l'intérieur de la maison et un modem neuf car le vent et la plui coupe la communication a chaque mauvais temps sa coupe toujour sa fait 8 mois que j'ai se probleme  ,4
329580,03-FEB-12,02-FEB-12,Koussay,,fr,70.30.192.213,pbrunet000@sympatico.ca,14835620,000000123001587,3,3,"l'impression qui demeure lorsqu'on fait affaire avec vos représentants est que la main droite ignore ce que fait la main gauche, donc, très insécurisant et insatisfaisant au bout du compte.",2
329581,03-FEB-12,02-FEB-12,Duncan,,en,67.70.161.50,lancaster25hoy@bell.net,14832938,000000123017469,,,"Lost internet at 4:30 pm 2 Feb 2012.Gave it some time before I phoned in. Problem in my area more customers out. Tech departement knew but Duncan had no idea about it being a tech problem with Bell.
Is there communication between these two departements? Inquiry solved when I was passed over to Tech Departement after testing all at my end with Duncans help. I was told it was a problem in my area by the Tech People right away. ",4
329582,03-FEB-12,02-FEB-12,Manel,,fr,174.88.245.74,moniquereeves@sympatico.ca,14834814,000000123007070,5,5,,5
329583,03-FEB-12,02-FEB-12,Manel,,fr,67.68.185.78,olivia777@bell.net,14835322,000000123010851,5,5,excellent service de mme.Manel tres gentil 5 etoiles plus BRAVO ET UN GROS MERCI,5
329584,03-FEB-12,02-FEB-12,Ahmed,,fr,184.144.182.69,nglinteau@sympatico.ca,14835084,000000123015736,5,5,"Il n'y a aucun probleme avec M. Ahmed. Souvent, ce ne sont pas vos représentants le problème.",4
329585,03-FEB-12,31-JAN-12,Cristobal,,en,174.93.52.174,john.s.nichol@bell.net,14804470,000000122964608,5,5,,5
329586,03-FEB-12,02-FEB-12,Alex,,en,67.70.81.194,jcaxler@sympatico.ca,14831580,000000123014932,5,5,,1
329587,03-FEB-12,02-FEB-12,Mario,,en,76.70.78.111,Helen.Picken@sympatico.ca,14825906,000000123000954,5,5,Nothing,5
329588,03-FEB-12,31-JAN-12,Haythem,,fr,174.88.89.124,darquise.lafleche@sympatico.ca,14801280,000000122949658,4,4,,4
329589,03-FEB-12,02-FEB-12,Sajid,,en,67.70.106.90,jwrinn@sympatico.ca,14832384,000000123006724,5,5,All was done,5
329590,02-FEB-12,01-FEB-12,Sandra,,en,74.14.2.104,l.thomas@sympatico.ca,14818966,000000122981084,5,5,Nothing,5
329591,02-FEB-12,01-FEB-12,Ashley,,en,65.95.40.103,fendley3@sympatico.ca,14815690,000000122982987,5,4,,4
329592,02-FEB-12,31-JAN-12,Med Amine,,fr,174.93.247.6,francefranco@sympatico.ca,14802544,000000122948490,5,4,,4
329593,02-FEB-12,01-FEB-12,Catherine,,en,65.95.83.250,cbcumming1@sympatico.ca,14813526,000000122984938,5,5,,5
329594,02-FEB-12,01-FEB-12,Divya,,fr,174.95.122.19,francine.parizeau@sympatico.ca,14815832,000000122998548,4,2,,4
329595,02-FEB-12,29-JAN-12,Mohammed,,en,174.95.138.210,glhilton@bell.net,14783170,000000122910711,5,5,when  bell  service  people  speak  to  a customer   it  would  be  nice if they  disconnected  their headphones  as it is very hard to  understand or raise volumme thank  you,5
329596,02-FEB-12,01-FEB-12,Farah,,en,70.26.47.139,pehleman@sympatico.ca,14821886,000000122986445,5,5,Can't think of anything.,5
335621,15-FEB-12,14-FEB-12,Mohammed Wasay,,en,98.102.169.70,mark.soodeen075@sympatico.ca,14920196,000000123265528,1,1,Internet connection dropouts still occur,2
335622,15-FEB-12,14-FEB-12,Ben Bourouba,,fr,174.89.84.221,nicoleca@bell.net,14921254,000000123285438,4,2,,4
335623,15-FEB-12,14-FEB-12,Stephanie,,en,184.147.42.155,sue.can@sympatico.ca,14923746,000000123275641,5,5,"Nothing, I was very impressed with the service, in particular  the patience on the part of your Representative.  I am 63 and at times a little confused by the details of various utility bills etc.  However Stephanie stayed on the phone until I was coompletely satisfied, at times explaining something  more than once until I completely understood.  The service from Bell was, as always, excellent which is why I have never decided to accept offers from other providers when they call to offer ""deals"".  I have been with Bell for many years and have no reason to change.  Thank you!",5
335624,15-FEB-12,13-FEB-12,Chuck,,en,74.12.186.183,lmacovi@sympatico.ca,14907704,000000123240469,5,5,keep up the good work,5
335625,15-FEB-12,14-FEB-12,Suresh,,en,65.95.20.187,hdosser@bell.net,14917122,000000123275100,5,3,"when I sent my new e-mail addressto my contacts,it will come up that unusual activity in my hotmail account and e- mail won;t go through 
",5
335626,15-FEB-12,13-FEB-12,Shiann,,en,174.91.102.124,cleave@sympatico.ca,14903740,000000123238902,4,4, attempt to make the process more speedy. the current process by phone required a lot of time.  thank you,5
335627,15-FEB-12,14-FEB-12,Nischal,,en,74.198.151.25,evywilson@sympatico.ca,14916168,000000123281684,5,5,"My business depends on ready access to the 'sympatico' based email service.  When it goes down, I'm without my right hand.  Bell staff put me at ease and helped me through the challenge.",5
335628,15-FEB-12,14-FEB-12,Srinivasan,,en,74.12.43.40,larry.rivers@sympatico.ca,14919146,000000123282870,4,,not sure,3
335629,15-FEB-12,14-FEB-12,Michael,,en,174.91.116.26,barbarage@sympatico.ca,14913520,000000123269628,3,1,added gb to my internet service,1
335630,15-FEB-12,14-FEB-12,Haythem,,fr,184.151.127.246,charles.odette@sympatico.ca,14914442,000000123266584,3,5,"Premièrement comprendre la question, me transférer au bon département, avoir des employés qui parlent et comprennent le québécois, être plus facilement rejoingnable.",2
335631,15-FEB-12,14-FEB-12,Florence,,en,76.64.148.170,djball@sympatico.ca,14915542,000000123272359,5,5,As an existing customer upgrading my monthly service I would have expected the modem cost to be waived. $49.99 for a used modem already in my home seems bizarre.,4
335632,15-FEB-12,13-FEB-12,Jose,,en,184.144.73.149,ekokz@sympatico.ca,14904742,000000123238970,5,5,,5
335633,15-FEB-12,13-FEB-12,Besma,,fr,70.55.132.76,delislem@sympatico.ca,14904250,000000123238028,5,4,,5
335634,15-FEB-12,14-FEB-12,Ashok,,en,69.156.31.174,cj.paterson@sympatico.ca,14914612,000000123276177,5,4,,5
335635,15-FEB-12,14-FEB-12,Diaraye,,en,76.65.140.75,waltmar@sympatico.ca,14924576,000000123274854,4,4,"Keep aware of your competion and their specials offered to us.For instance videotron's Valentine  day special, offering a one (1)tear special price 15mbps Ultimate speed, and first month FREE.",4
335636,15-FEB-12,12-FEB-12,Manel,,fr,76.68.199.46,n.daigle1@bell.net,14898820,000000123226951,5,4,tres satisfait mercie,3
335637,15-FEB-12,13-FEB-12,Ali,,en,184.147.135.178,jharp@sympatico.ca,14906508,000000123239865,5,5,,5
335638,15-FEB-12,14-FEB-12,Moises,,en,184.151.63.148,kujo@sympatico.ca,14919024,000000123283761,5,4,,5
335639,15-FEB-12,25-JAN-12,Silumula Swathi,,en,184.147.5.237,dlhoogendoorn@bell.net,14732416,000000122831665,3,1,"The technician simply engages in the trouble shooting checklist, regardless of the information the customer provides. I have had the same problem for 3 weeks, yet every time I phone, I am forced to go through the entire troubleshoot again. ",1
335640,16-FEB-12,15-FEB-12,Tathiana,,en,70.24.4.197,thomas.morrissey@sympatico.ca,14937170,000000123292699,5,5,"I was very satisfied with the service I received from El Salvador but would like to see more CANADIAN call centers opened up, as we need jobs also.
Just saying in defence of fellow Canadians.",5
335641,17-FEB-12,16-FEB-12,Anne,,en,74.12.41.23,ericblaikie@sympatico.ca,14941654,000000123315905,4,2,"You could have gotten my service back. It was a problem with ""Windows Live"" who had closed me down and seems it was out of your hands. However your Rep.(Anne) was very nice and tried to rectify the problem. sent a note explaining   ",4
335642,17-FEB-12,16-FEB-12,Kelly,,en,184.147.126.135,jamr21@sympatico.ca,14943390,000000123323024,5,5,,4
335643,17-FEB-12,16-FEB-12,Gustavo,,en,76.66.125.152,velmagdavis@sympatico.ca,14950298,000000123316920,3,1,"Gustavo was polite, and patient. He made an effort to deal with the problem but I agree with him that it was more with our computer than with Bell. Being in Latin America he was in no position to recommend local technicians who might inspect our computer. So here is no failure on Bell's part. ",4
335644,17-FEB-12,16-FEB-12,Stephen,,en,64.231.91.164,graeme2@sympatico.ca,14942558,000000123316374,4,4,,3
335645,17-FEB-12,16-FEB-12,Juan,,en,174.88.191.158,r.garraway@sympatico.ca,14947818,000000123325215,4,3,Some of your people are hard to under stand,4
335646,17-FEB-12,13-FEB-12,Rabeb,,fr,70.55.177.75,lechatsophie@sympatico.ca,14907500,000000123240687,5,5,,3
335647,17-FEB-12,16-FEB-12,Yao,,fr,174.92.189.254,jeanroy.biro2@sympatico.ca,14943626,000000123332535,4,4,"Ayant suivi le conseil du représentant précédant, le problème étant résolu à ce moment ci.",5
335648,17-FEB-12,16-FEB-12,Edgardo,,en,70.48.167.102,jnperfetto@sympatico.ca,14943900,000000123315930,5,5,i have complained for the last 2 years but nothing is done on condition of our line.,5
335649,17-FEB-12,16-FEB-12,Ahmed,,en,74.15.69.106,ue58lg@bell.net,14950200,000000123313299,3,2,"He gave me a solution which was not resolving my problem satisfactorily. He is courteous, however a bit hard to understand his English language as I have a bit of hearing problem.",5
335650,17-FEB-12,14-FEB-12,Ingrid,,en,70.31.97.32,dcox4@bell.net,14915310,000000123276698,5,5,,5
335651,17-FEB-12,16-FEB-12,Abhishek,,en,74.15.69.106,ue58lg@bell.net,14950202,000000123327374,5,5,His service was AOK! He solved the problem which we could not solve on the morning attempt.,5
335652,17-FEB-12,16-FEB-12,Youssef,,fr,174.89.214.63,sne_poirier@sympatico.ca,14949320,000000123322888,4,5,"Il y a trois semaines j'ai perdu toutes connections avec internet après l'achat et l'installation d'un système de nettoyage et d'accélération du PC.
J'ai appelé trois fois chez vous et vos techniciens n'ont pas pu trouver de solutions. Il m'a fallu apporter mon ordinateur à un spécialiste qui a mis 4 heures pour résoudre le problème.",4
335653,17-FEB-12,05-FEB-12,Karina,,en,184.147.56.213,roymccull.sportswear@sympatico.ca,14868024,000000123072532,5,5,?,4
335654,16-FEB-12,15-FEB-12,Susy,,en,65.93.205.126,whibley.family@sympatico.ca,14937772,000000123300139,5,5,all was very well done ,5
334177,15-FEB-12,14-FEB-12,Maria,,en,74.15.60.202,hwom@sympatico.ca,14917352,000000123267485,,2,"There is no one ""thing"" , my question had to open too many doors to give an answer..., Maria did everything she possibly could do , I finaly had to go to Window Live for my answer.
Again,  Maria was thorough in her research but she was not the right person to contact...

Helene  O'Malley",5
334178,15-FEB-12,14-FEB-12,Sonia,,fr,184.145.182.76,o.cote@sympatico.ca,14921390,000000123274240,1,1,"Problème avec Mon Bell Internet. Incapable de vérifier le détail de mon compte. J'ai téléphoné hier et on m'a demandé de choisir un nouveau de passe: ça en fonctionne pas. Présentement, j'essaie de vous rejoindre par téléphone et j'attends depuis 1/4 d'heure. Si vous ne réglez pas mon problème aujourd'hui, je déménage chez Vidéotron. ",1
334179,15-FEB-12,14-FEB-12,Michael,,en,24.141.95.244,c.jerryann@sympatico.ca,14914066,000000123278704,4,4,"I had to make about 5 calls (and go thro' the automated contacts) to get to Customer Services reps: Daniel, Lauren, a few others, then finally Brett who worked directly...and Loyalty Dept. Adam. I commend the last two for respecting the frustration I felt. Each time I'd been put on hold(and had initially agreed to be)...and cut off after a minute or so. It was not, I am sure, the CS reps' fault but it added to considerable frustration. 
Should I return to Bell, which is not unlikely in the future. I hope there are more service reps like Brett, especially. He stayed with me, not putting on hold and giving contact #  if anything happened. Adam did similar also giving ticket. Later in evening reps called twice to make sure Bell Mail accessible (expedited bec. of difficulties earlier). Let's hear it for Brett and Adam! Thank goodness I don't have to hear: This is Emily...but the automated web is irritating and seemingly unnecessarily complicated.
",3
334180,15-FEB-12,14-FEB-12,Erika,,en,184.145.110.128,billlee1@sympatico.ca,14913740,000000123265894,5,5,"I think you have improved tremendously by eliminating the annoying 'retarded' answering machine, Emily. Glad to hear a human voice on the other end of the line (I hate talking to a machine who keeps asking me to repeat my answers).   ",5
334181,15-FEB-12,14-FEB-12,Socrates,,en,65.95.154.170,robert.stephens@sympatico.ca,14922562,000000123283461,5,5,Nothing I can think of . ,5
334182,15-FEB-12,14-FEB-12,Duncan,,en,174.88.103.47,newman2@sympatico.ca,14921192,000000123271625,4,4,,4
334183,15-FEB-12,13-FEB-12,Priyanka,,en,70.24.152.199,wendy.lindo@sympatico.ca,14911914,000000123250273,4,5,"It would have been good if my concerns were addressed previously. Even though I had contacted Bell several times, I kept getting the same exercise; and you know what the definition of insanity is.",4
334184,15-FEB-12,14-FEB-12,Ever,,en,184.147.119.130,wilbert.bertrim@sympatico.ca,14924686,000000123278209,5,5,"The person I spoke to was great but the volume on his end was very low, I could hardly hear him. I asked him to speak louder and he did.
The problem was not his voice but the volume seemed to be low.",4
334185,15-FEB-12,14-FEB-12,Slah,,fr,70.49.67.4,claudette.mercier@sympatico.ca,14914716,000000123271482,3,3,,4
334186,15-FEB-12,13-FEB-12,Nadine,,fr,184.145.175.150,bernier.theriault@sympatico.ca,14902844,000000123247064,3,1,"j'ai signalé un problème de connection mercredi le 8 fév. malgré le fait que je paie pour la location et l'abonnement à internet je n'avais aucune connection.  Le problème a été résolu hier le 14 février!!! Les préposés font des diagnostifs différents, la procédure prime sur le bon sens....si la solution proposée lors de mon premier appel le 8, n'avait pas été modifiée par la suite tout serait rentré dans l'ordre rapidement... pourquoi s'adresser à un technicien si par la suite on change sa décision.  mon modem était défectueux et on m'a envoyé 2 connecteurs dont un usagé! puisque les appels sont enregistrés veuillez consulter mon dossier et vous verrez les nombreux appels faits et le délai inacceptable pour résoudre le problème.  J'ai perdu beaucoup de temps et cette situation m'a causé de très nombreux problèmes mais je n'ai pas senti que bell n'en tenait compte.  ma demande était traitée comme un numéro...les préposés étaient courtois mais dès que je demandais de résoudre rapidement le problème je me heurtais à des refus car il faut suivre la procédure....Ex:  au premier appel, on me confirme que je recevrai le modem rapidement 2 jours.  Suite à l'erreur et ce jusqu'au 13 on m'a refusé d'envoyer le matériel rapidement car la procédure était la poste régulière semble-t-il, Je suis très déçu et en colère face à cette situation. 7jours pour corriger un problème de connection c'est inadmissible.  Ne soyez pas surpris que mon choix se porte par la suite sur un compétiteur de Bell.",1
334187,15-FEB-12,14-FEB-12,Gavin,,en,184.144.49.185,wilfandbarb@sympatico.ca,14924692,000000123266565,5,4,,5
334188,15-FEB-12,14-FEB-12,Casey,,fr,70.29.152.245,abertrand@sympatico.ca,14912604,000000123273931,5,5,lui demander de parler moins vite. cependant il est très efficace. ma première remarque est plus de l'humour qu'un reproche,5
334189,15-FEB-12,14-FEB-12,Rene Jose,,en,76.71.36.141,grandy49@sympatico.ca,14916918,000000123264618,5,4,checks should be in place that do not allow speed of download to fall below the standard 4. that we subscribe to,4
334190,15-FEB-12,13-FEB-12,Caroline,,en,205.210.254.15,michelle-allan@bell.net,14908586,000000123239456,5,5,Nothing at all.  The person who helped me was very thorough and patient.,5
334191,15-FEB-12,14-FEB-12,Ali,,en,174.91.245.73,em.ouellette@sympatico.ca,14916032,000000123279949,2,2,"The technisions were patient and curtious. However my problem is not solved. While it may be another service providers problem, it is still my problem. 
I do not get failed delivery notifications which I am sure will appreciate has caused some fairly serious problems for me. I am not able email some people through my regular email address. ",3
334192,15-FEB-12,14-FEB-12,Armando,,en,70.31.37.214,e.yateman@sympatico.ca,14915848,000000123263153,5,5,nothing,5
334193,15-FEB-12,09-FEB-12,Mohamed Hedi,,fr,70.49.95.183,cg3189@bell.net,14881502,000000123162245,4,2,votre ligne internet  ne vaut pas la merde vos employé font leur possible mais avec la ligne internet de cue je npasse mon temps a appeler le service de depanage,1
334194,15-FEB-12,14-FEB-12,Alvin,,en,184.147.218.51,fmvail@sympatico.ca,14916334,000000123270111,1,3,Actually helped and answere my problem!!!,1
334195,14-FEB-12,13-FEB-12,Cherif,,fr,174.93.146.30,demarcelf@sympatico.ca,14904254,000000123250460,3,4,,4
334196,14-FEB-12,13-FEB-12,Amanda,,en,76.71.72.199,jm_tyler@sympatico.ca,14906612,000000123241936,4,4,"look after your older customers not just the new one we should not have to call to complain about the services this is not about your representatives this is about bell looking after the more important
long term customers who support you financially.   ",3
334197,14-FEB-12,05-FEB-12,Harathi,,en,70.27.114.239,smith9453@sympatico.ca,14868442,000000123074788,5,5,,5
334198,14-FEB-12,13-FEB-12,Mourad,,fr,70.24.244.212,maheux.louis@sympatico.ca,14907986,000000123244509,5,5,,4
334710,16-FEB-12,09-FEB-12,Susan,,en,69.156.109.30,robin.randall@sympatico.ca,14890406,000000123160402,1,1,"I was told a new modem would be sent out immediately.  I waited until Feb 14th and called again about the modem.  I was then told there was nothing on our account about a modem being sent out.  2 1/2 more hours were spent on line with another agent and I still did not have internet service.  I was disconnected 3 times on this day.  Two days passed and now it is the 16th and I still do not have internet service.  I arranged for a repair person to come to the house and help me out.  As he was arriving so was a modem from Bell.  Of course it was the wrong one.  I was originally told I would receive a wireless tower modem.  Regardless, the repair person did what Bell could not.  He installed the replacement modem made the necessary changes and I got to pay a bill for $100.57.  Thank you Bell for the horrible service.  Thnk you for leaving me without internet service from Feb 7th to the 16th.  Thank you for cutting me off the line a total of 4 times. Thank you for telling after 2 1/2 hours that the modem was fine when in fact it was not!  I cannot tell you how upset I have been over the poor service.  We have been good customers for so many years.  Very, Very disappointed!!! ",1
334711,16-FEB-12,14-FEB-12,Rajni,,en,69.156.109.30,robin.randall@sympatico.ca,14922596,000000123276877,1,1,Know what you are talking about,1
334712,16-FEB-12,14-FEB-12,Casey,,en,69.156.109.30,robin.randall@sympatico.ca,14922598,000000123280424,1,1,Call me back when you disconnect the call!,1
334713,16-FEB-12,15-FEB-12,Brahim,,fr,70.26.245.93,mabdelli@bell.net,14932736,000000123310521,1,1,Le technicien etait expeditif et ne s'est pas interesse a notre probleme d'acces internet coupé.  Il a prefere nous envoyer un nouveau modem qu'on recevrait dans 2 jours. L'internet fonctionnait a nouveau 3 h plus tard...,2
334714,16-FEB-12,15-FEB-12,Chat,,en,70.26.24.244,aaron.lai@sympatico.ca,14925474,000000123295517,1,1,"I was on the phone for 30 minutes. The line was really bad and I could hardly hear what the guy say except a very heavy accent. I asked him where he is located. He told me he is in India. For heavens sake, why are we contracting the jobs to India. He finally passed the call back to Canada. The guy has French accent, so he must be from Quebec. Anyway, the call was passed on to two more people until the guy found out what the problem was. It was a frustrating experience. The Internet service was restored the next day. ",2
334715,16-FEB-12,15-FEB-12,Steve,,en,50.100.36.93,sargents@bell.net,14936036,000000123287067,5,5,Nothing,4
334716,16-FEB-12,14-FEB-12,Mark,,en,70.30.135.157,larry.good@sympatico.ca,14919140,000000123277804,5,4,I was satisfied with the service. The rep listened and explained things clearly.,4
334717,16-FEB-12,15-FEB-12,Sahra,,fr,76.71.144.99,e.kojic@sympatico.ca,14928580,000000123307052,4,4,,4
334718,16-FEB-12,15-FEB-12,Radhika,,en,174.95.12.117,terrian.gadam@sympatico.ca,14937064,000000123292187,5,5,.,5
334719,17-FEB-12,15-FEB-12,Yahia Isameddine,,fr,184.145.186.73,elisabeth.mainguy@sympatico.ca,14928738,000000123289710,5,5,,4
334720,17-FEB-12,16-FEB-12,Domnic Francis,,en,70.49.254.247,lianne27@sympatico.ca,14945094,000000123333030,4,4,,4
334721,17-FEB-12,16-FEB-12,Ayesha,,en,70.31.157.176,nbg1941@sympatico.ca,14946876,000000123325855,5,5,,4
334722,18-FEB-12,14-FEB-12,Marcus,,en,65.94.105.178,tasg56@sympatico.ca,14923950,000000123262938,5,5,,5
334723,18-FEB-12,17-FEB-12,Aymen,,fr,184.144.174.151,damien@sympatico.ca,14953734,000000123355272,4,4,,5
334724,18-FEB-12,17-FEB-12,Daniella,,en,70.48.74.10,waynethompson45@sympatico.ca,14963710,000000123352486,5,5,,5
334725,18-FEB-12,17-FEB-12,Denice,,en,184.147.42.226,brussell@sympatico.ca,14952722,000000123351236,5,5,"RE BILLING, Just keep it simple. Forget all the fancy jargon to make a price increase. Baflegab. Call a spade a spade. A price increase is a price increase ,  you just take too  many and call them everything but what they are !",3
334726,18-FEB-12,17-FEB-12,Kurt,,en,76.70.101.123,tainslie@sympatico.ca,14962918,000000123352651,5,5,,4
334727,18-FEB-12,15-FEB-12,Salvador,,en,64.228.139.165,riob@sympatico.ca,14935442,000000123293479,4,5,"Nothing, your rep did a wonderful job.  He was very helpful, explained things carefully and was very attentive when listening to what the problem was.  Also very polite and very patient.",5
334728,18-FEB-12,17-FEB-12,Michael,,en,67.70.92.60,laura.rodriguez073@sympatico.ca,14957994,000000123336892,5,5,It was a joy to be transfered to a canadian agent,5
334729,18-FEB-12,17-FEB-12,Linda,,en,184.145.114.60,margaret.sawicka@sympatico.ca,14958912,000000123341924,5,5,,5
334730,18-FEB-12,17-FEB-12,Asir raja,,en,200.89.183.122,bnettleton@sympatico.ca,14952464,000000123358047,1,1,"Cannot send or receive mail, stuck in Buenos Aires. Cannot make contacts necessary. What the f has happened to my mail!",2
334731,14-FEB-12,12-FEB-12,Ali,,en,76.64.161.218,blstorey@sympatico.ca,14893966,000000123233089,4,4,,3
334732,15-FEB-12,14-FEB-12,Carrie,,en,70.27.80.212,kelly.pound@sympatico.ca,14918772,000000123278738,5,5,"could have followed through with the original agreement made in Dec 2011,and therefore prevented the aggrevation of me calling once again to rectify a agreement..",3
334733,15-FEB-12,14-FEB-12,Djouaihia,,fr,70.26.237.10,jcboult@bell.net,14917802,000000123273856,5,5,"Tout était parfait! Dans le passé il m'est arrivé d'avoir de la difficulté à comprendre le français de certains Africains, dont certains Tunisiens. Mais, en plus d'être aimable et efficace, je n'ai eu aucune difficulté à comprendre Djouaihia et il avait l'air à très bien connaître son affaire. That's the kind of people I like dealing with. Toutefois Je l'enviais d'être dans un si beau et si chaud pays que le sien, alors qu'ici au Québec on a tous câlissement hâte au printemps!
Merci.
 SVP veuillez transmettre ce message à Djouaihia",5
334734,15-FEB-12,14-FEB-12,Julie,,fr,70.30.182.42,yvon016@sympatico.ca,14924964,000000123263905,5,5,,5
334735,15-FEB-12,14-FEB-12,Josue,,en,204.101.27.186,mikevickery@sympatico.ca,14920772,000000123269570,5,4,Completely satisfied,5
334736,15-FEB-12,14-FEB-12,Shinoj,,en,198.103.161.1,trevorheidman@sympatico.ca,14924278,000000123274107,1,1,repeating same step over and over to no avail. very hard to understand. one person says problem other says no different problem. no offer of tech coming to house to confirm problem. has now been 4 or 5 days in process plus new laptop and router have not even taken out of box yet because cant solve fone line to modem to new computer.,2
334737,15-FEB-12,14-FEB-12,Sami,,fr,74.14.173.145,andre.gourd@bell.net,14913016,000000123280433,5,5,,5
334738,15-FEB-12,14-FEB-12,Tabetha,,en,68.171.231.81,fsallard@sympatico.ca,14916468,000000123266212,4,4,Had to be transferred to loyalty group and was on hold for a while. ,4
334739,15-FEB-12,14-FEB-12,Anthony,,en,184.145.79.198,beate.geoffrey@sympatico.ca,14913582,000000123265151,1,1,Treated me more like the loyal customer that Bell values,1
335157,14-FEB-12,13-FEB-12,Mary,,en,184.146.172.211,bleach@sympatico.ca,14902956,000000123240430,5,5,"My call could have been avoided had you 
explained the rather large increase in 
my monthly bill. The monthly amount increased from $151.59 in Jan. to $220.01 in Feb. an increase of some 45%.
An explanation of any monthly bills in excess of let's say 25% would be very helpful.   ",5
335158,14-FEB-12,24-JAN-12,Perumalla,,en,74.12.189.154,showcaseattractions@bell.net,14726726,000000122795624,5,5,nothing,5
335159,14-FEB-12,12-FEB-12,Ronald,,en,70.53.26.145,gregory.skaret@sympatico.ca,14896052,000000123233234,1,4,"I needed a modem replaced.  Ronald was only authorized to send a power cable for my existing modem.  This was very frustrating to me, and it was clear to me that his hands were tied by some script from Bell.  I was relieved to find a full modem was delivered after all, but you need to authorize Ronald to do what is necessary, rather than raise my ire during the support call.  Or just get rid of after hours support completely if it's really that ineffective.",1
335160,16-FEB-12,14-FEB-12,Michael,,en,74.15.253.113,mgccaf@bell.net,14920560,000000123269551,1,1,"This is a compilation of my bad experience

I'll give you an overall:
 
1. January 2012 - I've received a letter from Bell telling me that my Internet Service (rural) will be discontinued as of march 13... and that my next option would be a so called Turbo Hub
 
2. On January 16, 2012 I've placed an order for a Turbo Hub - order #53404755 and I have been given the phone # related to this Turbo Hub (289-385-2537)
I have been told that the monthly charge will be $65 for 10GB
 
3. On January 30, 2012 I've called back to check  when I will be getting my TH and I've been told that they've lost my order, but I will get it within 5 days
 
4. Called back after 5-6-7 days and nobody could give me an answer about this TH which didn't come yet

Meanwhile after completing one of your Surveys, I've been contacted by ""the survey people"" AND EVEN THEN NOBODY COULD GET TO THE BOTTOM OF THIS MOCKERY!!!

5. February 14, 2012 - I've called again and I've been told that I will get the TH within ANOTHER WEEK!!!!!!!!!!
 
6. Meanwhile I've got an ""ultimatum"" letter telling me that I have to return my old modem within 15 days, otherwise I will be charged $75!!! even if my service will be officially discontinued March 13!!!!!!
 
7. I was talking with people/Bell reps from ALL AROUND THE WORLD and 99% of the time I couldn't even communicate due to their limited knowledge
 
8. The Turbo Hub should be offered as a ""one month trial"" to see if the thing makes sense, but your offer is actually forcing the client to accept a 1 year contract without seeing or knowing its limitations.
Not to mention, based on my personal experience so far, its reliability.
 
9. I am ready to share my experience with CRTC, TV and Newspapers and with the Ministry Of Consumer Services if you will not adjust your service and offers - especially that IT IS NOT MY CHOICE TO TERMINATE THE INTERNET SERVICE I WAS OFFERED BY BELL, BUT BELL DECIDED AS SUCH, FORCING ME TO ACCEPT SOMETHING WHICH DOESN'T EXIST...
 
If Bell is not able to service its customers, then I will personally recommend to CRTC to offer certain areas to companies able to do it and, based on my ""studies"", these companies will be more than happy to do it, even at a fraction of your costs.
 
george mocanu 
",1
335161,16-FEB-12,15-FEB-12,Liza,,en,64.228.95.212,psorge@sympatico.ca,14934918,000000123296031,5,,"why your firm did not send out the new modem, I had reurned two products that where purchased with no wifi reception blaiming them, Three times now Bell has replaced my outside lines in the last 20 years (bad line).  I will not know if my issues will be resolved untill the new modem arrives and works.",
335162,16-FEB-12,15-FEB-12,Yahia Isameddine,,fr,70.29.224.186,denchou@sympatico.ca,14928100,000000123304292,5,4,,4
335163,16-FEB-12,02-FEB-12,Pedro,,en,174.91.5.192,gorringe@sympatico.ca,14830590,000000123005425,5,5,,5
335164,16-FEB-12,15-FEB-12,Yaseen,,en,65.94.208.4,p.silverman@sympatico.ca,14934354,000000123299683,5,5,,5
335165,16-FEB-12,15-FEB-12,Suresh kumar,,en,65.95.178.75,sharonv@sympatico.ca,14936282,000000123290829,5,5,Nothing,5
335166,16-FEB-12,15-FEB-12,Kimberly,,en,65.92.7.157,anthonytower@bell.net,14926070,000000123301476,5,5,Have more personel like the one I spoke with.,4
335167,16-FEB-12,15-FEB-12,Justin,,en,65.94.247.226,imkarpman@sympatico.ca,14930344,000000123300271,,,"i can only answer this survey truly, only after i receive my next bill, because i have been told things before and they don't happen/",
335168,16-FEB-12,15-FEB-12,Luis,,en,184.147.34.130,eengemann@bell.net,14928666,000000123290233,5,5,"Nothing. I was very pleased with the quick, efficeint and proffesional service I received.",5
335169,16-FEB-12,15-FEB-12,Glenn,,en,76.68.55.109,willcreek@sympatico.ca,14937794,000000123293960,1,2,Your rates are getting to high and service really sucks ,1
335170,14-FEB-12,06-FEB-12,David,,en,65.93.149.76,miodrag.matejic@sympatico.ca,14875892,000000123090002,2,1,"fix your billing problems
When a customer is offered a promotion it needs to be reflected on the next bill. I have been trying to get my promotional price for eight months now an dam still being overbilled despite repeated phone calls (each and every month) and assurances that the billing errors have been resolved. Your biflling practices are an excellent way to ward off customers and unless my issues are resolved I will be changing my service provider. Please note that I have been a Bell customer since 1973.",1
335171,14-FEB-12,12-FEB-12,Olivier,,en,70.31.64.70,estelleh@sympatico.ca,14895512,000000123230365,2,1,"Have more knowledge of my  problem/ I was asked to get in touch with H.P.The two technicians were Ali & archie. I contacted 
Bell the next evening & the problem was resolved by Josh.",3
335172,14-FEB-12,13-FEB-12,Bry,,en,64.229.179.165,yshiferan@sympatico.ca,14912100,000000123252532,4,4,"I'm always enjoy the service Bell gives to it's customer with perfect professionalism.So I could only say, ""keep it up and thank you.""",5
335173,14-FEB-12,13-FEB-12,Jordan,,fr,70.24.220.214,hqhuynh@sympatico.ca,14905938,000000123236518,4,4,prenez soin les clients existance. C'est difficil de comprendre Bell nous chargerons plus chez que nouvesu client ou pris regullier se trouve dans page web bu Bell. ,2
335174,14-FEB-12,13-FEB-12,Jean-Gardy,,fr,76.67.165.116,carrierpe@sympatico.ca,14903402,000000123248036,3,4,rien de plus,4
335175,14-FEB-12,13-FEB-12,Eric,,en,69.158.171.18,Lynn_Legault@bell.net,14901816,000000123252949,5,,"Eric was very helpful, pleasant and very understanding. I'm not sure if the issue is resolved as it has been ongoing for over a year.  He is not a technician so I'll have to see.  However, Eric did his very best to assist me. I am quite satisfied with his customer service.  There was a technician over today.  I'm hoping again that it will be the last of very, very many.",4
335176,14-FEB-12,13-FEB-12,Rifa,,fr,174.92.187.240,pascal.perreault66@sympatico.ca,14909298,000000123239140,5,5,c'était excellent comme service,5
335655,17-FEB-12,14-FEB-12,Marga,,en,69.254.173.146,mhvyse38@sympatico.ca,14920584,000000123278478,1,1,Open a service center in Ontario.  I have already filled in a similar survey and I don't believe the submit button worked.  I was not satisfied with help I got from El Salvador or Phillipines or the London ON call center.  I am not satisfied with BELL.  I had a lot of trouble with home phone and your phone call center in India last summer.  ,1
335656,17-FEB-12,16-FEB-12,Sandra,,en,70.28.58.104,toybarninc@sympatico.ca,14950118,000000123318523,1,1,"Please see email that was sent to John Watson, Executive Vice President Customer Relations which was sent c/o belldirect@bell.ca",1
335657,17-FEB-12,16-FEB-12,Nix,,en,184.144.138.124,jesseubdegrove@bell.net,14943692,000000123321646,3,4,"have English speaking people, sometimes it hard to understand.",4
335658,17-FEB-12,16-FEB-12,Rohit,,en,198.96.85.100,toto_@sympatico.ca,14950110,000000123331642,1,1,"I was told by the service person that BELL would call me back in one hour, because the superiors had to look into the problem, BUT NO ONE CALLED AT ALL. I had to call to schedule a service call. ROGER'S CABLE LOOKS REALLY GODD TO ME RIGHT NOW! ",1
335659,17-FEB-12,16-FEB-12,Moses,,en,67.68.45.79,wchew@sympatico.ca,14950524,000000123319432,4,3,,4
335660,17-FEB-12,16-FEB-12,David,,en,74.12.242.199,btbauer@sympatico.ca,14939820,000000123335458,5,4,The call was because Bell disabled our Wi Max account without any notice. I found out the service is being phased out. It was totally wrong to just cancel it without CONTACTING US FIRST.,2
335661,17-FEB-12,16-FEB-12,Hechmi,,fr,65.94.81.147,g.azzi@sympatico.ca,14942092,000000123333199,5,5,,5
335662,17-FEB-12,15-FEB-12,Shyam,,en,65.95.196.134,ann.teve@bell.net,14926018,000000123290836,3,3,"A bit more knowledge about advanced settings on the router. I knew as much as he did. Also, he should listen better and confirm what is being asked before attempting a solution. Nice manners and  voice. ",4
335663,17-FEB-12,16-FEB-12,Louis,,fr,69.156.132.218,mnolin@sympatico.ca,14946596,000000123328309,5,4,"Quand un client Bell «standard» migre à Téléfibe, attendez que le technicien vous confirme que la nouvelle installation est fonctionnelle avant de le débrancher!",3
335664,17-FEB-12,16-FEB-12,Saifuddin,,en,184.147.219.155,bandpstainton@sympatico.ca,14939240,000000123335717,5,5,no improvement required in this situation,5
335665,17-FEB-12,09-JUN-10,Mariem,,fr,70.55.87.143,alexandru.suciu@sympatico.ca,8770008,000000109068677,5,5,Excellent,5
335666,17-FEB-12,15-FEB-12,Alun,,en,66.209.58.130,rebidoux@sympatico.ca,14935258,000000123295866,4,5,,5
335667,17-FEB-12,13-JUN-11,Sonia,,fr,70.55.87.143,alexandru.suciu@sympatico.ca,12293543,000000117756966,5,5,excellent,5
335668,17-FEB-12,15-FEB-12,Mokhles,,fr,206.47.78.150,gabnel@sympatico.ca,14929336,000000123304331,5,5,,4
335669,17-FEB-12,16-FEB-12,Pierre,,en,174.89.26.193,cmcfadyen@sympatico.ca,14940446,000000123316821,5,5,"Nothing.  Pierre was wonderful, very understanding of our problems.

P.S.  Customer is M. McFadyen or C. McFadyen, not 'J'.  J is the initial of middle name for M. McFadyen.  Thx.",5
335670,17-FEB-12,16-FEB-12,Afef,,fr,69.157.139.170,jacques.roussel2@sympatico.ca,14943310,000000123317745,5,5,rien tout etait parfait,5
335671,17-FEB-12,15-FEB-12,Alejandro,,en,174.91.94.251,flink@sympatico.ca,14929094,000000123308548,5,5,,5
335672,17-FEB-12,16-FEB-12,Christopher,,en,70.50.221.103,irene.grant@sympatico.ca,14943124,000000123320516,,1,"I have called many times (at least four times), trying to get my Bell phone & internet bill sent to my e-mail address.  For some reason, Bell stopped sending these bills last September.  I also do not get a paper bill in the mail so have to call to find out what my bill is or go on the internet to Bell.ca  -  not good enough !  The service technician Christopher tried his best to correct this problem and thought it had been resolved.  He was very patient and cooperative.  However, I am still not getting my bill at Irene.grant@sympatico.ca  I should not have to telephone to find out what my bill is.  By the way, I have had a phone with Bell for over 60 years.  I do not know why this problem can't be resolved.
",
335673,17-FEB-12,25-JAN-12,Chantal,,en,70.27.80.168,jhjackson@sympatico.ca,14735164,000000122818745,3,1,"Since March 2011 I have been overcharged
for Internet! I have called your rep's
every month to have this problem solved
to no avail. On todays bill the internet
charge was higher again. Phone charge were higher also. What is going on with Bell? Please get back to me on these problems at your earliest convenience. Why should I have to call EVERY MONTH to get this resolved!!!
Jeff Jackson
 ",2
335674,17-FEB-12,17-FEB-12,Aquiles,,en,174.88.80.206,moconnell@sympatico.ca,14946609,000000123335970,5,5,,5
335675,17-FEB-12,16-FEB-12,Mudilyar,,en,70.48.161.253,l.d.marcus@sympatico.ca,14944796,000000123326238,4,3,,4
335676,17-FEB-12,16-FEB-12,Guy,,en,184.146.77.114,leslie.williams@sympatico.ca,14945046,000000123312626,5,5,"The gentleman who helped me, did so very efficiently, and I was really grateful for his efforts.  I am 84 years of age and have my moments of confusion, and being hearing impaired I need this sort of assistance from time to time.",5
335677,17-FEB-12,13-FEB-12,Jason,,en,207.164.79.23,mmoore99@sympatico.ca,14908736,000000123243954,5,4,I ended up dealing with a man named Jason.  He was great.  The eight other people I had to go threw to get to jason wasted my time.,3
335678,17-FEB-12,16-FEB-12,Walid,,fr,70.26.240.240,greberrichfran@bell.net,14942576,000000123315529,3,4,,4
335679,17-FEB-12,12-FEB-12,Julie,,en,70.49.134.232,sueric28@sympatico.ca,14900698,000000123234763,3,2,internet still not reliable,2
335680,17-FEB-12,15-FEB-12,Rudolf,,fr,70.52.52.95,lisounne@sympatico.ca,14932368,000000123301415,5,4,,5
335681,17-FEB-12,15-FEB-12,Ousmane,,en,174.95.230.204,j.lyschyk@sympatico.ca,14930444,000000123292702,5,4,,3
335682,17-FEB-12,16-FEB-12,Dennis,,en,71.98.214.205,ejdevolin@sympatico.ca,14941526,000000123313581,4,4,"My initial call started at approx. 9:15 am est. when I conversed with an agent from the some where in Indonesia. After repeated, many times of asking for a Canadian representative, I was forwarded to another rep whom, seemed to be in the same office. After asking repeatively for a person whom was in Canada I was connected with Dennis. All this time I was using an American cell which was money per minute.That exchange was for 25 minutes which really pisses me off. Dennis approched my problem with professionalism and was able clear things up.Ay the present time we are on a vacation in Florida and when we return I am going to file a complaint with the CRTC to do with the refusal of not being able to speak with a Canadian rep in reasonable time.",2
335683,17-FEB-12,16-FEB-12,Jessica,,en,70.30.33.109,dondaniel@bell.net,14941222,000000123326389,5,5,nothing,4
335684,17-FEB-12,15-FEB-12,Mahesh,,en,184.146.71.75,hutchoru@sympatico.ca,14930274,000000123298609,5,5,,5
335685,16-FEB-12,15-FEB-12,Mike,,en,76.69.222.206,iamales@bell.net,14930286,000000123294150,5,5,to insure an uninterrupted service,
334199,14-FEB-12,12-FEB-12,Dawood,,en,174.89.131.87,elaine.munro@bell.net,14895410,000000123234378,5,3,"Your associate did not speak clearly in english, I  found some of his remarks hard to hear",5
334200,14-FEB-12,13-FEB-12,Venkatesh,,en,184.145.73.120,jandmsandrin@sympatico.ca,14906258,000000123249554,4,5,,4
334201,14-FEB-12,12-FEB-12,Nizar,,fr,174.93.181.149,suzette.pilon@bell.net,14900746,000000123230980,5,3,le problème est survenu encore aujourd'hui quand j'ai ouvert mon ord. le moderne apparait encore et il a fallu que je le débranche une autre fois je me pose la question si c'est pas le modern qui ne fonctionne pas bien,5
334202,14-FEB-12,02-FEB-12,Saranya,,en,74.12.49.46,d.emckinnell@bell.net,14828494,000000123000137,3,4,Might have been helpful if the customer care representative had checked to see if work was being done in my area. I had to go downstairs and through several gyrations before it dawned on her to check. Could have saved a lot of time for both of us.,1
334203,14-FEB-12,13-FEB-12,Aaron,,en,67.71.141.219,bjroffel@sympatico.ca,14902936,000000123251522,3,,stop overbilling in the first place,3
334204,14-FEB-12,09-FEB-12,Ahmed,,en,76.67.100.157,kburman@sympatico.ca,14886226,000000123170597,5,4,"The technician was very good - installing a new DSL modem - but the software in said modem needs work.  There was nothing to indicate that having changed certain settings it is necessary to cycle the power on the modem.  That itself is pretty dumb programming, but worse was the 1/2 plus we wasted on this.
",5
334205,14-FEB-12,12-FEB-12,Claudia,,en,76.68.100.21,eppratt@sympatico.ca,14895474,000000123224615,5,5,Nothing.,5
334206,14-FEB-12,01-FEB-12,Abderrahmen,,fr,67.68.146.252,jean.corbeil@sympatico.ca,14817588,000000122974054,4,4,,5
334207,14-FEB-12,13-FEB-12,Amany,,fr,70.54.152.126,albert.chehade@sympatico.ca,14902156,000000123236941,5,4,,5
334208,14-FEB-12,30-JAN-12,Ruth,,en,70.49.16.238,pg55@sympatico.ca,14795842,000000122933932,3,1,"Your rep was polite, and played his role well... but the issue isn't resolved; my internet speed has slowed down.",2
334209,14-FEB-12,13-FEB-12,Carlos,,en,190.62.215.33,jphillips1@bell.net,14906840,000000123247440,5,5,"nothing to improve, carlos was excellent, very personable young man! i called before and spoke with 2 different representatives and they were unable to unblock my email, they sent me to microsoft! even tough my email is with bell, however carlos was quick and efficient, very nice level of english i could understand everything that he said.
The first time i called they told me to wait because this issue needed to be escalated (i wonder why)if Carlos resolved it in 20 minutes. Dear Bell, please hire more people like Carlos, he was quick and efficient,  and remove the outsource from india, is useless!! Thumbs up, im happy that i have my email back!!!! thanks Carlos!",5
334210,14-FEB-12,13-FEB-12,Luis,,en,65.92.175.164,adalloo@sympatico.ca,14902018,000000123243521,3,4,Listen more carefully to what the customer was saying and asking for.,4
334211,14-FEB-12,05-FEB-12,Sylvain,,fr,174.91.236.30,patrice.hebert1@bell.net,14867386,000000123073578,1,1,Plus de 4 jours sans les services internet pour un simple changement de numéro de téléphone.  Il aurait été plus simple d'annulé mon contract et de le renouveler cela aurait pris moin de temps et cela aurait éviter une dizaine d'appel de vos tech qui ne comprenait le travail a effectuer et votre service a la clientèle qui m'indique de le service es retarder d'un journée a l'autre.  Bref une situation encore une fois très décevante!,1
334212,14-FEB-12,12-FEB-12,Antony,,en,184.144.132.108,rick.dalbello@sympatico.ca,14899724,000000123231119,5,5,nothing,
334213,14-FEB-12,12-FEB-12,Kat,,en,184.144.132.108,rick.dalbello@sympatico.ca,14899726,000000123232287,5,5,nothing,
334214,15-FEB-12,14-FEB-12,David,,en,65.95.180.170,pjstitt@sympatico.ca,14921872,000000123265535,3,4,,4
334215,15-FEB-12,14-FEB-12,Alisia,,en,206.47.249.246,Joel.Thomas@bell.net,14912348,000000123276267,5,5,I called because I was not able to resolve my issue via self serve. So make the self serve menu easier,5
334216,17-FEB-12,16-FEB-12,Melvin,,en,65.94.214.143,goodwr_5@sympatico.ca,14942508,000000123315802,5,5,Perhaps notify your Bell Internet clients of the fraud being presently used by people phoning saying they are wanting to correct errors on our computer for a $fee when in truth the callers are the ones creating the errors on your computer.,5
334217,17-FEB-12,16-FEB-12,Mehdi,,fr,69.157.229.119,gautray@sympatico.ca,14942226,000000123327917,1,4,"Le premier technicien avait un trop fort accent...et j'ai dû le remercier sans avoir résolu mon problème.
Le second était impatient, impoli,suffisant. Il devrait changer de métier puisqu'il ne possède nullement les qualités nécessaires à un bon service du soutien technique digne de BELL.Je n'ai pas osé lui demander de répéter son nom puisque j'ai même crains qu'il cesse de régler le problème, j'aurais dû alors reprendre à nouveau avec une autre personne plus qualifié.
Cette personne ne doit plus aider au soutien technique dès ce jour.
Merci!
Je fais affaire avec Bell depuis des années et c'est la première fois que une telle arrogance me trouble.",
334218,17-FEB-12,16-FEB-12,Guylaine,,en,70.24.20.12,rochlegros@sympatico.ca,14948358,000000123321661,5,5,"I have really nothing negative to say about the service experience. However, on the positive side, after many, many years as a Bell Canada customer, this is the first time ever that such a request was handled extremely quickly, professionally, and with understanding of doing the right thing without debate. In short, the customer care representative, in my opinion, represented Bell Canada in the most positive light that has shone this way in years! And that says a lot given how competition can erode any customer base, especially retaining your loyal clients.Thanks and keep up the good work!",5
334219,17-FEB-12,16-FEB-12,Andy,,en,70.52.187.50,yuliyart@sympatico.ca,14950802,000000123312470,1,1,knoledge,1
334220,17-FEB-12,16-FEB-12,Selene,,en,184.144.51.98,walt.88yj@sympatico.ca,14950480,000000123312691,5,4,"To improve my experience you would need to do things right the first time. It seems every time I call in to change something, I'm forced to call in a second time to correct mistakes made at your end. I've been loyal to Bell but you make it very difficult for me far too often.",3
334221,17-FEB-12,16-FEB-12,Jordan,,en,65.95.6.184,fcormode@sympatico.ca,14941850,000000123325291,5,5,,5
334222,14-FEB-12,13-FEB-12,Selene,,en,70.30.49.61,mbunting@sympatico.ca,14908408,000000123236221,3,3,Make your bills easier to understand and update the my bill web page somewhat faster when changes are made to services.,4
334223,14-FEB-12,13-FEB-12,Diedra,,en,184.148.116.40,john.scherrer@sympatico.ca,14906704,000000123250831,5,5,It took half a dozen phone calls and an email over a three week period before I finally was connected to the person Diedra and dept to resolve the issue.  Once directed to right place I recieved prompt curtious service to my total satisfaction.,4
334224,14-FEB-12,12-FEB-12,Amine,,fr,67.68.29.218,jacynthefortin@sympatico.ca,14896536,000000123229250,5,5,rien,5
334740,15-FEB-12,14-FEB-12,Vaishnavy,,en,70.52.170.242,barbnlaurie@sympatico.ca,14913528,000000123273237,4,4,"Supply your reps. with top quality phones. Our rep. had to actually change her phone and call us back. She was 
excellent.",4
334741,15-FEB-12,14-FEB-12,Meriem,,fr,65.92.38.24,lu.jo@bell.net,14919628,000000123283243,3,4,"les conseillers ne nous comprennent pas bien, nous devons répéter nos besoins et leur accent est  difficile parfois à comprendre,nous devons aussi les faire répéter",3
334742,15-FEB-12,14-FEB-12,Shyam,,en,174.89.53.16,john.barratt@sympatico.ca,14918312,000000123265263,5,5,Nothing,5
334743,15-FEB-12,14-FEB-12,Pascal,,fr,65.93.53.237,andre.bujold2@sympatico.ca,14913012,000000123272282,1,1,"Bonjour,

J'ai reçu le 8 février dernier un message de facturation qui ne devait pas m'être envoyé.  Je trouve inacceptable d'avoir reçu à mon adresse bell.net, la facturation d'un autre client localisé en Ontario.

J'ai d'abord pensé que ça pouvait être une tentative de hameçonnage, puisque mon adresse courriel (bell.net) a été utilisée par une autre personne.
 
Mais votre représentant Pascal m'a envoyé un courriel hier pour expliquer qu'un autre client (M. A. Balcain) avait utilisé mon adresse courriel par erreur, pour s'inscrire au paiement en ligne.

J'ai répondu au message de Pascal que je ne comprends pas qu'un autre client puisse avoir utilisé mon adresse, sans que cela ait été autorisé par Bell, puisque pour créer une adresse courriel, elle doit être approuvée par Bell.

Je n'ai pas eu de réponse à ce dernier message et je me demande si la solution ne serait pas d'annuler tous les services (Téléphone résidentiel + Internet + Bell mobilité) que je reçois de Bell.
Bell a mon nunméro de téléphone et j'aurais apprécié que votre représentant communique directement avec moi (450.658.7512), puisque parmi les réponses reçues, on me dit de ne pas répondre... qu'il s'agit de réponse autogénérée.

Il est très difficile de joindre un représentant pour discuter.",
334744,15-FEB-12,14-FEB-12,Fatma,,fr,184.145.190.58,boilygo1@bell.net,14913836,000000123266007,5,5,Bien,5
334745,15-FEB-12,14-FEB-12,Uzair,,en,67.70.128.247,bev.cruikshank@sympatico.ca,14913674,000000123266178,5,5,,5
334746,15-FEB-12,14-FEB-12,Hency,,en,70.55.2.24,tmivan@bell.net,14924170,000000123272054,5,5,Nothing.  Hency understood right away what my problem was.,4
334747,15-FEB-12,14-FEB-12,Sowjanya,,en,70.54.141.34,erobinson@sympatico.ca,14916104,000000123279712,4,4,not much more,4
334748,15-FEB-12,14-FEB-12,Jose,,en,67.71.124.229,dvarsava@sympatico.ca,14915800,000000123279678,4,4,"I downloaded the internet security package you sent me. Immediately I was not able to access the internet. I then called your agent. After a half an hour he recognized the problem was that I had another antivirus program already and the 2 were incompatable., It took another half hour to resolve the problem and only after I said to get rid of your package, otherwise it would have taken longer. I told him there was no mention in your instructions on how to download your package that I should get rid of my package first. He told me that Bell should have indicated that. As a result I WASTED over an hour on the phone for nothing. I am interested in knowing what your think 1 hour of my time wasted is WORTH. Just an apology from you is NOT worth the time I wasted. Please respond.",1
334749,15-FEB-12,13-FEB-12,Karla,,en,64.231.246.248,gordarnott@sympatico.ca,14905570,000000123242904,5,5,,4
334750,15-FEB-12,13-FEB-12,Med Hedi,,fr,65.94.162.198,clalad@sympatico.ca,14903686,000000123249843,5,5,,5
334751,15-FEB-12,05-FEB-12,Ronald,,en,184.147.211.35,spdrmn@bell.net,14868492,000000123080159,5,5,nothing,4
334752,15-FEB-12,14-FEB-12,Daniel,,en,65.92.204.206,timshirl@bell.net,14924128,000000123276533,5,5,,5
334753,15-FEB-12,14-FEB-12,Josh,,en,174.88.13.59,carmenbourgouin01@bell.net,14914232,000000123285100,5,5,"all was goodf 
",5
334754,15-FEB-12,14-FEB-12,Aaron,,en,65.95.92.160,icargill@sympatico.ca,14917378,000000123276891,3,4,Aaron could have been better informed about procedures - but got the information he needed to process the request.,4
334755,15-FEB-12,14-FEB-12,Mohammed,,en,99.234.29.168,jellohead@sympatico.ca,14917944,000000123281719,4,4,,3
334756,15-FEB-12,14-FEB-12,Mario,,fr,70.54.152.112,nfricot@bell.net,14921198,000000123278275,3,1,Il aurait fallu envoyer un technicien pour m'aider.  J'ai un contrat de services apres tout.,3
334757,15-FEB-12,14-FEB-12,Hugo,,en,174.91.29.200,oellison@bell.net,14921406,000000123279326,5,5,,5
334758,15-FEB-12,14-FEB-12,Sarah,,en,184.144.110.50,lindam.roy@sympatico.ca,14919432,000000123276627,5,5,,5
334759,15-FEB-12,14-FEB-12,Michael,,en,76.68.94.48,rosally@sympatico.ca,14922700,000000123281069,5,4,,4
334760,15-FEB-12,14-FEB-12,Christopher,,en,174.95.132.231,patricia.meade@sympatico.ca,14921582,000000123273069,5,5,Nothing,5
334761,15-FEB-12,14-FEB-12,Marina,,en,64.231.248.175,helmut.wagensonner@sympatico.ca,14917164,000000123279698,5,5,"
nothing",5
334762,16-FEB-12,15-FEB-12,Med ali,,fr,184.147.253.31,jegagne@sympatico.ca,14930864,000000123310488,5,5,"PAR CLAVARDAGE J'AI VOULUE DIRE MERCI À BELL D'ENFIN AVOIR UN SERVICE CORRECT, MAIS CE MATIN J'ÉTAIS ENCORE DANS LE PÉTRIN, POUR TOUT SIMPLEMENT SUPPRIMER MES COURRIELS SANS MÊME LES OUVRIRS, MAIS ENFIN ÇÀ SEMBLE ÊTRE O.K.  ET J'ESPÈRE QUE LA VITESSE SERA CELLE QUE JE PAIE. MON MARI RISQUE D'ALLER À COGÉCO...",4
334763,16-FEB-12,15-FEB-12,Mehdi,,en,209.105.210.3,helmarc@sympatico.ca,14930078,000000123308115,2,1,"The representative was impatient with me.... They have to understand if I'm calling for support it's because I don't know how to resolve it... It's not like I do this everyday so when I'm not sure where to go or what he's asking, has he to show more compasion!
With his service I would definitly not recommend bell!",1
334764,16-FEB-12,15-FEB-12,Eleanor,,en,70.27.152.120,rgordon3@sympatico.ca,14935350,000000123287905,5,4,"Answered 2. as Yes, because I'm still awaiting the update of the internet account page (this has nothing to do with the rep, she was great, it has to do with the updating of the web page).",5
334765,16-FEB-12,15-FEB-12,Ajay,,en,76.69.132.47,tbelliott@bell.net,14937012,000000123293921,4,4,After our discussion I recieved an e-mail from outlook stating that one of my e-mails was delayed for security reasons. What would trigger this action? ,5
334766,16-FEB-12,15-FEB-12,Pat,,en,70.49.148.62,sb.bentham@sympatico.ca,14936070,000000123298765,4,5,"not to have me sit on hold while the Rep had to verify my discount for being a Bell retired employee.
She wanted to make sure my discount would be applied to the changes I made to my service, it was not her fault.",4
334767,16-FEB-12,15-FEB-12,Jeffery,,en,74.15.243.203,rolech@sympatico.ca,14935644,000000123298206,5,5,HAVE REP SPEAK A LITTLE SLOWER,5
334768,16-FEB-12,15-FEB-12,Arianne,,en,70.48.58.239,bawdenm@sympatico.ca,14926414,000000123306698,5,5,,5
334769,16-FEB-12,15-FEB-12,Marga,,en,70.49.4.176,shirleysa@sympatico.ca,14936356,000000123290697,3,3,The representative seemed to want to upsell me when i was simply complementing the system which allows me to go over my usage and be charged only a small amount.,4
335177,14-FEB-12,12-FEB-12,Padmanaban,,en,76.69.21.65,sgcotie@sympatico.ca,14900324,000000123225335,4,,The service was good.  But I have encountered the same problems a number of times so I am unsure if it is resolved,2
335178,14-FEB-12,13-FEB-12,Karee-Anne,,en,76.69.35.17,acmtor@sympatico.ca,14902014,000000123251384,4,4,taken more money off.,3
335179,14-FEB-12,12-FEB-12,Alejandro,,en,174.91.122.182,kdahdah@sympatico.ca,14897294,000000123234117,5,5,,5
335180,14-FEB-12,09-FEB-12,Kathy,,en,174.94.57.117,mayfam@sympatico.ca,14888008,000000123180707,3,3,"Have someone help me that I could under stand & I could under stand them, It took 45mins. until someone got on the line that could understand what my problem was.",2
335181,14-FEB-12,13-FEB-12,Partha,,en,174.88.255.142,tricia.roet@sympatico.ca,14911588,000000123250461,1,2,after visits from 2 different bell repair personnel within about 1 week our internet service has constantly been disconnecting.having this repaired A S P by an expert would greatly be appreciated. ,3
335182,14-FEB-12,13-FEB-12,Karen,,en,174.95.11.186,rick.proudfoot@sympatico.ca,14910050,000000123238167,4,4,n/a,5
335183,14-FEB-12,13-FEB-12,Preety,,fr,67.68.169.155,remi.murray@sympatico.ca,14909952,000000123244421,5,5,"Rien.

Totalement satisfait",5
335184,14-FEB-12,12-FEB-12,Marwen,,fr,74.12.228.107,denise.alain@sympatico.ca,14895000,000000123227515,5,4,rien,5
335185,14-FEB-12,13-FEB-12,Adam,,en,184.148.178.65,jm.lafleur@sympatico.ca,14906610,000000123242515,5,4,,5
335186,14-FEB-12,13-FEB-12,Selene,,en,184.146.87.90,anncoburn@sympatico.ca,14902398,000000123244333,3,3,be upfront about charges ,3
335187,14-FEB-12,03-JAN-12,David,,en,70.31.76.211,vera.bud@sympatico.ca,14472228,000000122283280,5,5,,5
335188,14-FEB-12,27-JAN-12,Kaouther,,fr,76.68.170.60,jrjohny142@bell.net,14762958,000000122864475,5,5,Rien ,5
335189,15-FEB-12,12-FEB-12,Nadim,,en,76.65.65.83,lobia@sympatico.ca,14897746,000000123228211,4,4,The service in English or a Correct English translation of technical terms  ,4
335190,15-FEB-12,01-FEB-12,Arun,,en,206.47.78.150,liz.da@sympatico.ca,14819495,000000122990903,2,1,"The person. Was to get back to me within 48 hrs.with a fix. He did n't.  However I have received two calls from the same person, which sounds like a call centre in India trying to sell me an upgrade.  When I ask him about the fix, he puts me on hold until I eventually hang up. I have a simple request. I am not able to view my bill after logging on to MYBell from any device. You want want to save on postage and paper, fine, but I'd like to see what I'm being charged for. Please forward this to whoever can fix this. Thank you. ",1
335191,15-FEB-12,14-FEB-12,Nafti,,fr,70.26.181.213,arlettepara@sympatico.ca,14913234,000000123282290,5,5,,4
335192,15-FEB-12,14-FEB-12,Amina,,fr,70.53.209.115,charlot5@sympatico.ca,14914450,000000123273353,5,5,Tres poli et gentil,5
335193,15-FEB-12,14-FEB-12,Danielle,,en,174.94.61.90,amare_t@bell.net,14912962,000000123266005,2,2,you took to much time to do what  i want plus the telephone service still to much compair to others ,3
335194,15-FEB-12,14-FEB-12,Pascal,,en,206.47.10.234,davidso@sympatico.ca,14915278,000000123262131,3,2,,3
335195,15-FEB-12,14-FEB-12,Luis,,en,64.231.60.230,metisman@sympatico.ca,14920548,000000123282372,5,4,,4
335196,15-FEB-12,06-FEB-12,Hency,,en,76.70.45.26,cathieheard@sympatico.ca,14870916,000000123094091,1,1,resolved problem addressed concerns address concerns professionally,1
335197,15-FEB-12,06-FEB-12,Danny,,en,76.70.45.26,cathieheard@sympatico.ca,14870918,000000123094606,1,1,resolved problem ,1
335198,15-FEB-12,14-FEB-12,Srinivasan,,en,174.95.57.209,ron.simmons@sympatico.ca,14922678,000000123280522,5,5,Everything went smoothly and there was no delay in contacting a technician. ,5
335199,15-FEB-12,13-FEB-12,Naoufel,,fr,50.100.136.173,nico4@bell.net,14909012,000000123240606,5,5,,5
335200,15-FEB-12,14-FEB-12,Philip,,en,192.88.212.69,mark.soodeen075@sympatico.ca,14920194,000000123271036,3,1,Fix the problem,2
335201,15-FEB-12,14-FEB-12,Sam,,en,99.230.63.212,kanjiaziz@bell.net,14918666,000000123283621,5,5,,5
335202,15-FEB-12,19-JAN-12,Edward,,en,76.69.148.32,mycol.eniled@bell.net,14669670,000000122693413,4,4,nothing stands out but the agents accent which was hard to understand what I was supposed to do ...?,4
335203,15-FEB-12,14-FEB-12,Tarek,,fr,174.89.166.112,micheline.lyras@sympatico.ca,14920676,000000123285115,4,4,Rien,4
335204,15-FEB-12,13-FEB-12,Abir,,fr,70.26.209.201,yvesdu@sympatico.ca,14912124,000000123236863,4,4,Avoir une facturation moins compliquée.,4
335205,15-FEB-12,13-FEB-12,Sonia,,fr,70.48.92.78,jocelyneft@sympatico.ca,14906642,000000123251070,4,3,"J'aurais apprécié ne pas avoir d'augmentation de tarifs.  Lors de mon appel en nov., le montant mensuel ne devait pas subir d'augmentation durant un an.",3
335206,15-FEB-12,14-FEB-12,Aquiles,,en,70.51.163.150,d.cameron@sympatico.ca,14914994,000000123285402,5,5,Nothing.  The service was courteous and helpful.,5
335207,15-FEB-12,14-FEB-12,Kanni,,en,64.229.80.181,acrummey@sympatico.ca,14912642,000000123283266,5,5,,4
335208,15-FEB-12,14-FEB-12,Sriram,,en,184.148.179.96,robertivimey@sympatico.ca,14922584,000000123285316,5,5,,5
335209,15-FEB-12,14-FEB-12,Troy,,en,99.117.145.83,kruissfamily@sympatico.ca,14918994,000000123275378,3,4,"Too long on hold between representatives
Went through 4 persons before Troy helped.",3
335210,15-FEB-12,14-FEB-12,Ilona,,fr,70.26.229.167,jmpepin@sympatico.ca,14918224,000000123264824,5,4,"Expliquer le ""pourquoi"" d'un tel problème, afin d'éviter sa répétition.

Merci!",5
335211,15-FEB-12,14-FEB-12,Mohamed Nidhal,,fr,67.71.69.67,rony.malaxos@sympatico.ca,14922690,000000123278190,5,5,,5
335212,15-FEB-12,13-FEB-12,Carolina,,en,69.158.168.224,rose.meness@bell.net,14910282,000000123251176,5,5,Thank you for the reassurance that the fee of $49.95 will not be charged as I am trying to reduce my communication costs on a monthly basis.,5
335213,16-FEB-12,15-FEB-12,Kevan,,en,76.68.99.196,caddy@sympatico.ca,14926944,000000123308350,4,4,I would have liked to have a dial number that allowed me to go directly to the person handling personal vault issues.,5
335214,16-FEB-12,15-FEB-12,Nelly,,en,70.31.55.156,edbutt@sympatico.ca,14928628,000000123291899,1,4,"Provide access to better trained service reps that are located in Canada and understand and speak ""Canadian"" english",1
335215,16-FEB-12,15-FEB-12,Suresh,,en,70.30.71.26,codycaps@sympatico.ca,14927544,000000123292969,4,4,no rent on my HD recever,3
335216,16-FEB-12,15-FEB-12,Sergio,,en,70.26.34.154,rjburke99@sympatico.ca,14935462,000000123295851,5,5,None. More of the same.,5
335217,16-FEB-12,15-FEB-12,Farhana,,en,184.145.25.54,l.grossett@bell.net,14931942,000000123294875,5,4,english was excellent... great gob,5
335218,16-FEB-12,15-FEB-12,Kathy,,en,70.53.85.23,bjwarner@sympatico.ca,14926633,000000123308108,5,5,Everything was just fine . The lady I spoke to was very friendly and polite and resolved the problem as quickly as was able to.,5
335219,16-FEB-12,30-JAN-12,Innocent,,en,74.15.204.13,usbarra@sympatico.ca,14797832,000000122920697,5,5,,5
335220,16-FEB-12,14-FEB-12,Benjamin,,en,64.229.154.16,kevinjokham@sympatico.ca,14918830,000000123275377,5,5,,5
335686,16-FEB-12,15-FEB-12,Daniel,,fr,65.93.49.43,dmaltais1@sympatico.ca,14928358,000000123299324,5,5,"Rien, votre technicien, Daniel je crois,à fait tout ce qu'il fallait.",5
335687,16-FEB-12,15-FEB-12,Jenette,,en,70.30.236.191,ykravchenko@sympatico.ca,14937954,000000123302213,5,5,Nothing,5
335688,16-FEB-12,26-JAN-12,Brad,,en,70.50.32.21,suzanne.girimonte@sympatico.ca,14754966,000000122849777,3,2,"i requested an e-mail confirmation and was told it was busy and would be sent at the end of the day...never received
 Just got my e-bill again and still not resolved.!!! i don't have all this time to spend on the phone; once there is a problem, it takes forever to resolve; overpaying is not fun",2
335689,16-FEB-12,15-FEB-12,Yahia Isameddine,,fr,184.144.180.152,johannelheureux@sympatico.ca,14931214,000000123290900,5,5,,5
335690,16-FEB-12,15-FEB-12,Marina,,en,70.49.75.83,wild.thyme@sympatico.ca,14937792,000000123310490,4,5,,4
335691,17-FEB-12,15-FEB-12,Anne,,en,70.54.34.5,jean-guy49@sympatico.ca,14930768,000000123291606,5,1,I dont think it is her fault she did what she had to but now i am still waiting for my internet speed to be up to speed.Why is my problem taking so long to fix it is not my comuter its the downloading that is slow.If you can not fix it let me know. Ift has been like this since you changed your webpage look.,
335692,17-FEB-12,16-FEB-12,Asma,,en,67.68.37.157,bo.lauridsen@sympatico.ca,14939610,000000123331676,5,5,can't think of any,5
335693,17-FEB-12,16-FEB-12,Seshadri,,en,206.47.78.150,wlthompson@sympatico.ca,14950628,000000123334805,1,1,"The option shud be mine if I would perfer to have the modem or part shipped or pick.it up at a bell store! This is pathetic customer service at its best..I Wonder WHY I choose Bell!!! As it stands I will be without internet service for up to 4 days...CAN I EXPECT A CREDIT???? Rogers is fast becoming an option!!!!!!!""",1
335694,17-FEB-12,16-FEB-12,Armando,,en,50.101.248.117,f.desveaux@sympatico.ca,14941728,000000123315096,1,1,I phoned 8 times and the call was dropped EVERY time. I even left my cell number for a return call in case my call was dropped again. No one called back. I am seriously reconsidering my relationship with Bell Sympatico.,1
335695,17-FEB-12,16-FEB-12,Gloria,,en,76.67.174.206,bettas_m@sympatico.ca,14939452,000000123325487,5,5,,5
335696,17-FEB-12,16-FEB-12,Sheng,,en,174.94.58.194,vernsteel@sympatico.ca,14950306,000000123314701,5,5,?,5
335697,17-FEB-12,16-FEB-12,Joe,,en,76.68.21.53,tonyhealy@sympatico.ca,14950100,000000123333082,5,5,"Why does www.sympatico.ca
haver a restriction on the size of
incoming mail.Can this restriction
be eliminated, so thaat I can receive 
my incoming mail",5
335698,17-FEB-12,16-FEB-12,Silumula Swathi,,en,68.171.231.80,kevin.bechard@bell.net,14944578,000000123323292,1,1,Customer service call was interrupted due to Bell computer problem. Return call promised but not received. ,3
335699,17-FEB-12,16-FEB-12,Manoranjith,,en,67.70.202.120,mikelepage@sympatico.ca,14946414,000000123324778,4,4,ok,5
335700,17-FEB-12,16-FEB-12,John,,en,184.145.61.205,bernie.diac@sympatico.ca,14939416,000000123315073,2,2,"Stop diddling with routine solutions. just ask the client if he tried them and then move on to a Level 2 technician.

level 1 should be a ""screening"" not an inquisition.

",3
335701,17-FEB-12,16-FEB-12,Suraj,,en,64.229.224.133,rtswitz@bell.net,14948554,000000123313863,2,2,"I had difficulty understanding the 1st respondent. There was a degree of lack of understanding on his part of what I was seeing on screen andhe offered few suggestions, other than he would call back, which he did. I found my own solution. After I'd resolved the problem, the cause of which was never explained, a different Bell representative called and said ""I see your internet is working now.""",3
335702,17-FEB-12,16-FEB-12,Jonathan,,fr,184.144.174.171,maurice.theriault@sympatico.ca,14946020,000000123335346,5,4,,5
335703,17-FEB-12,16-FEB-12,Lobna,,fr,64.231.148.245,magguay@sympatico.ca,14945624,000000123314511,5,2,"je n`accepte pas de payer des surplus mensuels pour utiliser internet, je pense que mon compte Essentiel Plus devrait couvrior davantage.  J`utilise très peu, le seul moment où je télécharge c`est pour ouvrir les pièces jointes de mon courriel.  Je pense chercher un autre compagnie qui aura des meilleures offres dans un avenir très rapproché.  Bien que le service en date du 16 fév. était excellent et je ne peux blamer la conseillière.",3
335704,17-FEB-12,16-FEB-12,Helenpearl,,en,184.147.12.209,mjsplint3@bell.net,14946522,000000123320216,3,3,"Its difficult to respond to this survey; the tech was not able to resolve my issue; he transferred me over to a senior tech.",3
335705,17-FEB-12,16-FEB-12,Kurt,,en,70.48.41.24,ron.wood@sympatico.ca,14948422,000000123316944,4,4,have people who first answer speak better english,4
335706,17-FEB-12,16-FEB-12,Nelson,,en,65.92.190.163,rmarsh@sympatico.ca,14948254,000000123324909,3,3,"Nelson was very patient during the call. I was not at my most pleasant. This had been my third call this week for the same problem. Slow internet. After each call my speed was up to were it should be, but as I type the note again the speed has dropped. I am very dissatisfied with my service I will be investigating different providers",3
335707,17-FEB-12,16-FEB-12,Mohd,,en,184.147.12.209,mjsplint3@bell.net,14946524,000000123328629,4,4,,4
335708,17-FEB-12,17-FEB-12,Ritwik,,en,174.89.163.233,rorliffe@bell.net,14948436,000000123335968,5,5,,5
335709,17-FEB-12,16-FEB-12,Madhu,,en,184.148.250.158,paul.elsby@sympatico.ca,14947352,000000123312130,4,5,,5
335710,17-FEB-12,16-FEB-12,Franssesca,,en,50.101.76.176,pgh01@sympatico.ca,14947544,000000123316280,5,5,nothing,5
335711,17-FEB-12,14-FEB-12,Ritwik,,en,70.27.56.57,thomas.casler@sympatico.ca,14924090,000000123284158,5,5,,5
335712,17-FEB-12,16-FEB-12,Gaudenz,,en,65.94.203.6,nicholson33@sympatico.ca,14946946,000000123326574,5,5,"Do it faster,  5 days to fix is rediculous 
Also lock out the email with the problem 
Not all my emails 
People rely on them. I missed some important emails ",3
335713,17-FEB-12,16-FEB-12,Thomas,,en,74.15.27.186,brian_gourlay@bell.net,14939748,000000123325463,4,4,,4
335714,17-FEB-12,16-FEB-12,Munyaradzi,,en,70.48.59.27,micheljmassie@bell.net,14946330,000000123320645,5,5,I was totally pleased from beginning to end !!,5
335715,17-FEB-12,16-FEB-12,Salvador,,en,174.94.11.66,redbarn@sympatico.ca,14948054,000000123328962,2,1,"Fix the problem
",2
335716,17-FEB-12,16-FEB-12,Paula,,en,70.48.59.27,micheljmassie@bell.net,14946332,000000123320996,5,5,Everything was taken care of in a flash !!,5
335717,17-FEB-12,16-FEB-12,Ritwik,,en,174.91.111.77,knitwear@sympatico.ca,14944706,000000123335374,5,5,,4
335718,17-FEB-12,16-FEB-12,Kathy,,en,70.48.59.27,micheljmassie@bell.net,14946334,000000123312798,5,5,"Considering it was my first of 4 calls for the day, I was very pleased.",5
335719,17-FEB-12,16-FEB-12,Ryan,,en,76.75.116.190,trachsler@sympatico.ca,14950122,000000123315007,4,4,notify me of promotions,5
335720,15-FEB-12,14-FEB-12,Krishnan,,en,70.54.78.11,dvchapman@sympatico.ca,14915802,000000123270332,5,5,,5
335721,15-FEB-12,14-FEB-12,Srinivasan,,en,174.93.69.65,gibson10@sympatico.ca,14916752,000000123278723,5,5,nothing things are fine,5
334225,14-FEB-12,09-FEB-12,Isabelle,,en,74.14.154.45,prudence.williams@sympatico.ca,14889800,000000123178153,4,4,,4
334226,14-FEB-12,12-FEB-12,Preethi,,en,70.24.214.164,gino.agostini@sympatico.ca,14895952,000000123232625,5,5,,5
334227,14-FEB-12,12-FEB-12,Adel,,fr,65.93.53.234,micheline-richard@sympatico.ca,14898522,000000123223014,2,1,Nous proposer des solutions,3
334228,14-FEB-12,12-FEB-12,Radhia,,fr,65.93.53.234,micheline-richard@sympatico.ca,14898524,000000123226983,5,5,"Elle nous a proposé une solution et le
problème a été résolu",5
334229,14-FEB-12,12-FEB-12,Moez,,fr,65.93.53.234,micheline-richard@sympatico.ca,14898526,000000123223230,3,1,Proposer des solutions à notre problème,3
334230,14-FEB-12,13-FEB-12,Hassan,,en,67.70.16.174,holly.essex@sympatico.ca,14905910,000000123253115,5,4,,4
334231,14-FEB-12,13-FEB-12,Nicholas,,en,67.70.56.74,jrmcrae@sympatico.ca,14906870,000000123245077,5,5,Offer me the same services for the same price in the first place.,5
334232,14-FEB-12,13-FEB-12,Sai,,en,74.15.79.31,betty.tansley@sympatico.ca,14902862,000000123245449,5,5,"nothing, as an older person not really  knowing much about computers she was patient and really helpful in guiding me on what to do
 ",5
334233,14-FEB-12,13-FEB-12,Malek,,fr,69.159.182.253,s-pare@sympatico.ca,14910406,000000123238255,5,5,,4
334234,14-FEB-12,13-FEB-12,Mathieu,,fr,70.30.190.33,jean-claude.bilodeau@sympatico.ca,14906384,000000123248282,5,5,Rien,5
334235,14-FEB-12,13-FEB-12,Amy,,en,69.158.27.14,oojee@sympatico.ca,14909190,000000123242457,5,5,,
334236,14-FEB-12,13-FEB-12,Philip,,en,69.157.41.217,rdeluca@sympatico.ca,14909908,000000123253742,5,5,Philip was great and went right to the problem,5
334237,15-FEB-12,13-FEB-12,Robert,,en,174.88.2.137,steven.mazaris@sympatico.ca,14911096,000000123243942,5,5,Service provided was great!,5
334238,15-FEB-12,24-JAN-12,Jose,,en,70.31.76.184,osbon@bell.net,14724436,000000122793957,5,5,Reduce the number of prompts before you have access to a rep. ,5
334239,15-FEB-12,14-FEB-12,Kira,,en,70.49.61.42,cathy.chandler@sympatico.ca,14914314,000000123265048,4,,"Jessa told me to call Billing to make sure my confirmation number had been processed, but Kira told me it was too soon and to wait for my next bill. If the bill was wrong I would have to call back again. I feel there's a disconnect in information between these two offices.",3
334240,15-FEB-12,14-FEB-12,Sajid,,en,70.48.56.68,subrahmanyam.venkatapathi@sympatico.ca,14923744,000000123282757,5,5,,5
334241,15-FEB-12,14-FEB-12,Keerthi,,en,76.68.44.97,tsekos@sympatico.ca,14924298,000000123273534,2,3,havin your reps know what they are doing,3
334242,15-FEB-12,13-FEB-12,Mohamed Abdelkader,,fr,67.71.182.138,claude303@sympatico.ca,14903704,000000123242969,4,4,rien,5
334243,15-FEB-12,14-FEB-12,Tyrone,,en,70.54.134.75,k.molyneux@sympatico.ca,14918620,000000123269871,4,4,To explain deleted items of Outlook Express,5
334244,15-FEB-12,14-FEB-12,Daniel,,en,70.51.222.54,mshabs@sympatico.ca,14921050,000000123285312,5,5,,5
334245,15-FEB-12,06-FEB-12,Visakan,,en,76.70.45.26,cathieheard@sympatico.ca,14870914,000000123098959,1,1,resolved problem quickly and politely,1
334246,15-FEB-12,13-FEB-12,Francis,,en,70.51.26.53,ramlaabukar@sympatico.ca,14909816,000000123246580,5,5,Hire more representatives like Francis  ,4
334247,15-FEB-12,14-FEB-12,Gautham,,en,74.12.116.92,doreen.pon@sympatico.ca,14915682,000000123278786,4,4," My query on broadband. to broadband has disappeared suggested I didn't need it ,I couuld use my Outlook express. I also do not have an icon the lower left hand side ofthe computer to track my online information,I use to have one but I didn't need it when I had broadband.",5
334248,15-FEB-12,14-FEB-12,Crystal,,en,69.159.62.106,katden@bell.net,14918708,000000123275585,5,5,,5
334249,15-FEB-12,14-FEB-12,Katherine,,en,184.145.101.204,milan.fait@sympatico.ca,14920780,000000123265538,5,5,Not happy with the call I received end of last week where some changes were made to my internet service.  I was told that I would need to have a technician come out to move the modem to a separate line to take advantage of the higher speed.  An appointment was made for Monday for between 5-9.  By 10 to 9 I called customer service and was told the technician should still show up and that they would call me back at 9:30 to check if he showed up.  Never received the call back. I even left work 45 minutes early so that I could be home for 5:00 in case the technician came early.  On Tuesday I call customer service again and talked to Katherine who checked into things and said that there was no requirement to move the modem to a separate line.  Apart from Katherine I totally dissatisfied with this kind of service.,2
334250,15-FEB-12,12-FEB-12,Vijay,,en,74.15.58.191,gsmith006@sympatico.ca,14896080,000000123229742,3,3,The technician was supposed to call back on Monday night with the log-in information.  To date we have never heard from himm.,3
334251,15-FEB-12,14-FEB-12,Brendan,,en,70.27.132.109,mike.lucas@sympatico.ca,14920720,000000123269104,4,4,,4
334252,15-FEB-12,14-FEB-12,Carolina,,en,174.88.41.101,lodomto@sympatico.ca,14919540,000000123264425,3,3,"Carolina needs to talk less and listen more. Often times I was unable to say anything because Carolina just kept talking. She also needs to slow down in the providing information. I had to request that she repeat the information because she talked so quickly that I couldn't catch what she said.
In the end, I did appreciate the call and that Bell is trying to resolve our issues. Even as I am typing this, we have again been experiencing connectivity problems and I was only able to connect to the internet after waiting for half an hour. 
Please, please help us to figure out why    we are having so many issues since we changed our service. Is it the connection hub?",3
334253,15-FEB-12,14-FEB-12,Erick,,en,174.94.14.12,marjoriesm@bell.net,14920186,000000123282906,4,4,,5
334254,15-FEB-12,12-FEB-12,Kevin,,en,70.52.165.244,brunswick@sympatico.ca,14894144,000000123230283,5,4,,4
334255,15-FEB-12,14-FEB-12,Franssesca,,en,65.94.215.213,jimpowell@sympatico.ca,14918122,000000123279206,4,4,The technical support was great,5
334256,15-FEB-12,13-FEB-12,Mel,,en,184.146.171.228,ferris2@sympatico.ca,14904986,000000123237255,5,5,,5
334257,15-FEB-12,13-FEB-12,Sonia,,fr,174.93.228.26,nico.boucher@sympatico.ca,14909010,000000123250126,4,5,,5
334258,15-FEB-12,14-FEB-12,Kumar,,en,67.71.61.72,salma.dukhi@sympatico.ca,14922976,000000123280820,4,4,,4
334259,15-FEB-12,14-FEB-12,Herbert,,en,174.94.42.112,marnix@sympatico.ca,14920222,000000123278160,3,3,it was very difficult to hear him.  it was very difficult to understand him.,2
334260,15-FEB-12,13-FEB-12,Yassine,,fr,50.100.136.173,nico4@bell.net,14909016,000000123244140,5,5,,5
334261,15-FEB-12,14-FEB-12,Haythem,,fr,64.229.102.7,jeudisansfaute@sympatico.ca,14918042,000000123271934,3,4,,4
334262,15-FEB-12,13-FEB-12,Besma,,fr,174.88.224.56,black.box@sympatico.ca,14902944,000000123239767,5,4,EXCellent tel quel.,5
334263,15-FEB-12,13-FEB-12,Sonia,,fr,174.88.224.56,black.box@sympatico.ca,14902946,000000123237969,5,5,N/A,5
334264,15-FEB-12,13-FEB-12,Mahmoud,,fr,174.88.224.56,black.box@sympatico.ca,14902948,000000123240241,4,5,N/A,5
334770,16-FEB-12,15-FEB-12,Khan,,en,76.64.93.193,frankjean@bell.net,14929222,000000123299390,5,5,,5
334771,16-FEB-12,15-FEB-12,Harjeeth,,en,70.31.73.104,monckmansion@bell.net,14933796,000000123298521,5,5,"The only thing and it sounds awful, is the accents.
It is very hard to understand some of your knowledgable people when they speak over the phone.
Some sound so far away from the phone they use, it adds to the problem.
That is all, a minor problem their assistance was top notch otherwise.

",5
334772,16-FEB-12,15-FEB-12,Melinda,,en,69.158.71.210,walkercp@sympatico.ca,14937692,000000123295830,5,4,,4
334773,16-FEB-12,15-FEB-12,Juliio,,en,204.187.63.66,morita@sympatico.ca,14933834,000000123308962,2,2,agent did not know that 2 wire modem blinking orange power light means that a firmware upgrade is being applied,2
334774,16-FEB-12,15-FEB-12,Anna,,en,65.93.196.51,sam.harvey@sympatico.ca,14935950,000000123300782,4,5,,5
334775,16-FEB-12,15-FEB-12,Tabetha,,en,70.54.88.254,myrdon@sympatico.ca,14933998,000000123290078,5,5,,4
334776,16-FEB-12,15-FEB-12,Christopher,,en,65.93.85.59,lynda_16@sympatico.ca,14932640,000000123302083,5,4,no,5
334777,16-FEB-12,15-FEB-12,Sylvain,,en,184.5.24.131,ernie.hamilton@sympatico.ca,14928852,000000123304125,5,5,,5
334778,16-FEB-12,15-FEB-12,Rene Jose,,en,74.15.98.88,stan.glady@sympatico.ca,14936650,000000123301893,5,5,,5
334779,16-FEB-12,15-FEB-12,Jalel Eddine,,fr,70.50.165.242,phil.reid@sympatico.ca,14934716,000000123299487,5,5,TOUT A TRÈS BIEN FONCTIONNÉ...,5
334780,16-FEB-12,14-FEB-12,Krishidhar,,en,76.67.20.148,dbmcdougald@bell.net,14915298,000000123282106,4,4,Have pats available locally even if it requires pickup from a depot,4
334781,16-FEB-12,15-FEB-12,Jessica,,en,184.146.130.21,mmaglieri@sympatico.ca,14933708,000000123302756,5,4,It was great experience no need to make any changes,4
334782,16-FEB-12,15-FEB-12,Pierre,,fr,67.68.206.118,tymml@bell.net,14937422,000000123300177,4,4,"Bonjour,
J'ai du faire un appel pour de l'aide au début de février. J'ai parlé avec Fatih, à Tunis. Je n'ai pas reçu de sondage à ce sujet mais je tiens à vous informer que le service a été excellent.",5
334783,16-FEB-12,15-FEB-12,Awatef,,fr,69.157.249.213,sarah.barrette@sympatico.ca,14936026,000000123288049,4,5,,3
334784,16-FEB-12,15-FEB-12,Katlin,,en,174.93.50.176,onno.rinzema@sympatico.ca,14934306,000000123306050,5,3,i got disconnected no fault of the rep but i should have received a phone call - they had my number on file,5
334785,16-FEB-12,15-FEB-12,Sofien,,fr,70.30.175.91,fortin58@sympatico.ca,14929134,000000123308809,4,4,,5
334786,17-FEB-12,16-FEB-12,Arun,,en,67.70.202.120,mikelepage@sympatico.ca,14946416,000000123317827,4,4,,5
334787,17-FEB-12,13-FEB-12,Gautham,,en,70.52.224.81,billandlorraine@sympatico.ca,14902916,000000123242578,5,5,,5
334788,17-FEB-12,16-FEB-12,Yosimar,,en,174.93.89.208,dlockett@sympatico.ca,14941168,000000123316675,2,1,"I was unable to recieve email on my iPhone.  The technician said that my phone setting were correct, and I think they were.  I was able to send & receive email the day before.  They suggested it may be a sympaticio problem.  My support call with sympatico ended with them saying it is a problem with the phone settings.
I am still unable to receive email.",2
334789,17-FEB-12,16-FEB-12,Allan,,en,70.31.42.138,cholbrough@sympatico.ca,14940282,000000123322626,5,5,Nothing,5
334790,17-FEB-12,16-FEB-12,Sahali,,fr,67.68.144.212,chez.jeanne@sympatico.ca,14940262,000000123314670,5,4,"Le conseiller a vraiment fait le maximum,je déplore toutefois que j'aie à vous contacter parce que la vitesse est diminuée et que je doive vous contacter pour que la vitesse redevienne à la normale.",4
334791,17-FEB-12,16-FEB-12,Shyam,,en,184.144.44.83,zujo@sympatico.ca,14950890,000000123320565,5,4,I had truble hearing the teck ,4
334792,17-FEB-12,16-FEB-12,Dan,,en,174.89.157.191,warriorchief@sympatico.ca,14950504,000000123333814,5,4,Help also with Cobian Back-Up too instead of calling H.P.,5
334793,17-FEB-12,16-FEB-12,Dan,,en,184.144.38.191,campbell.neil@sympatico.ca,14939936,000000123334727,5,5,Nothing. I tried to fix the problem myself with the help of others but we were unsuccessful. Dan's assistance was efficient and quick.,5
334794,17-FEB-12,16-FEB-12,Luis,,en,70.52.175.117,echelin@sympatico.ca,14941442,000000123333128,5,5,,5
334795,17-FEB-12,16-FEB-12,Adnene,,fr,67.68.196.117,andr.lalonde6@sympatico.ca,14938758,000000123328522,4,4,,4
334796,14-FEB-12,13-FEB-12,Silvia,,en,74.14.36.59,hmowen@sympatico.ca,14905902,000000123243129,3,3,This problem has been ongoing for about 6 weeks. You customer service is always polite but I feel you have made a gross error is taking this service out of the country. It is difficult for those of us who are older to communicate with someone who does not speak my language. I have a hard time understanding as does the person I am talking to. Finally a Bell man came to the house and I think he has found the problem. But it certainly took a long t ime.,3
334797,14-FEB-12,13-FEB-12,Martine,,fr,76.65.160.52,perljan@bell.net,14909470,000000123243421,2,1,"Probablement la problème est trop compliqué, mais la personne n'a pas essayée à le régler. Aussi, j'ai découvert que le service Bell est probablement beaucoup inférieur de notre service Vidéotron, à cause de vitesse, et aussi le problème de mon adresse cour",1
334798,16-FEB-12,02-FEB-12,Arthur,,en,64.231.168.14,carltobin@sympatico.ca,14827768,000000123018309,5,5,,5
334799,16-FEB-12,15-FEB-12,Aria,,en,174.118.139.63,racechick@bell.net,14935006,000000123298798,1,1,Apparently I am under contract until June 2012 - at no point was I told or reminded of this.  I have no recollection as to be on a promotional.  I called in November to cancel for December on the interenet and television.  Television went off without a hitch - internet not so.  I had even called to confirm that notice had been given on both services.  I had to call to get a return for the modem.  Then I get the bill in January billing me for  a service I cancelled.  When I called to get it cancelled and credited from my bill there was no mention of a contract.  I will not be paying the 100.00 cancellation fee charged.  If need be I will find other options for a home phone if bell cannot figure this out.,1
334800,16-FEB-12,15-FEB-12,Akrem,,fr,76.71.193.148,atheriault1@bell.net,14926192,000000123293358,5,4,rien,5
334801,16-FEB-12,15-FEB-12,Patrick,,fr,65.92.166.131,gasp@sympatico.ca,14929414,000000123302803,5,5,,5
334802,16-FEB-12,15-FEB-12,Welid,,fr,76.67.85.159,fvadeboncoeur@bell.net,14929286,000000123296317,5,3,"Me confirmer le montant exacte de ma facture. Je dois attendre le mois prochain pour savoir si j'ai droit au rabais. D'après Welid, ça sera sur la prochaine facture.",5
334803,16-FEB-12,15-FEB-12,Thomas,,en,69.156.6.109,cmdevroomen@sympatico.ca,14927522,000000123293383,5,5,"everything was perfect I have never received such great customer service from Bell!!!!!!! Ever!! With all of the competition out there, you may finally be competitive.",4
334804,16-FEB-12,15-FEB-12,Ajay,,en,76.67.117.59,kelly.difronzo@sympatico.ca,14931684,000000123289940,4,4,,3
335221,16-FEB-12,15-FEB-12,Aswathy,,en,65.94.206.13,dm.hutch@sympatico.ca,14928352,000000123290365,5,5,,5
335222,16-FEB-12,15-FEB-12,Joe,,en,174.88.80.125,hawkins6@sympatico.ca,14930004,000000123308229,5,5,nothing,5
335223,16-FEB-12,15-FEB-12,Khaled,,fr,216.209.241.95,sergelajoie@bell.net,14936190,000000123291887,5,5,,5
335224,16-FEB-12,15-FEB-12,Carolina,,en,70.51.227.20,odger@sympatico.ca,14934268,000000123299894,1,1,"If the tech does not know the answer they should admit it - not tangent to a crazy explanation that does nothing to resolve the problem.  After a phone call from another rep - still no resolution nor a reasonable answer. ""Oh well, if the spam is not in your sent file it isn't spamming"". Really? ",2
335225,16-FEB-12,15-FEB-12,Dawood,,en,65.93.108.190,jgubesch@bell.net,14930948,000000123301127,4,5,,5
335226,16-FEB-12,15-FEB-12,Denis,,fr,76.68.197.106,jacquesv25@bell.net,14930544,000000123299045,5,5,,5
335227,16-FEB-12,13-FEB-12,Joshua,,en,70.48.212.84,borghy@bell.net,14903038,000000123240220,4,4,I did not order internet security through Bell. I already have internet security with Norton. Thanks Christina,4
335228,16-FEB-12,15-FEB-12,Henry,,en,70.26.22.195,mary.arthur@sympatico.ca,14933132,000000123296957,4,4,"Not much,  I'm now very computer literate & am 80 yrs old, so I welcomed the polite & considerate help.  Thank You!",5
335229,16-FEB-12,15-FEB-12,Ronda,,en,206.248.137.236,yelovich@sympatico.ca,14937934,000000123299739,4,4,,4
335230,16-FEB-12,15-FEB-12,Shakeel,,en,69.158.168.172,bryantc@sympatico.ca,14926856,000000123297559,5,5,,5
335231,16-FEB-12,15-FEB-12,Marcos,,en,70.48.186.103,kenneth.douglas@sympatico.ca,14931710,000000123302649,5,5,Nothing,5
335232,16-FEB-12,15-FEB-12,Asra,,en,70.48.186.103,kenneth.douglas@sympatico.ca,14931712,000000123291469,5,5,nothing,5
335233,16-FEB-12,15-FEB-12,Nagesh,,en,70.27.134.194,kevins@sympatico.ca,14931750,000000123302907,1,1,When promnised a callback make sure they call back. The telephone resoltion was at best USELESS,1
335234,16-FEB-12,15-FEB-12,Nagesh,,en,70.27.134.194,kevins@sympatico.ca,14931752,000000123303477,1,1,No one returned our cvall. At best the service is DEPLORABLE.,1
335235,16-FEB-12,27-NOV-11,Revathi,,en,184.151.63.196,graymond456@bell.net,14119372,000000121521765,5,1,enter the right postal code,4
335236,16-FEB-12,13-FEB-12,Rym,,fr,70.29.192.52,denise.doyon@sympatico.ca,14904270,000000123237387,5,5,Rien,5
335237,16-FEB-12,15-FEB-12,Sanjiv,,en,65.93.196.51,sam.harvey@sympatico.ca,14935952,000000123301650,5,5,,5
335238,16-FEB-12,15-FEB-12,Nora,,en,174.88.24.107,S.M.Cahill@bell.net,14925366,000000123296661,5,5," nothing that I can think off..I am a senior and Nora showed patience with me as this is all new to me thank you..
",5
335239,16-FEB-12,15-FEB-12,David,,en,174.91.182.90,tasha.wright2@bell.net,14936994,000000123287786,5,5,"Have  your representatives know the bills for both the internet and phone especially if they are on one bill, it would make it easier for the customer to know the total amount for the one bill without having to talk to another agent.",5
335240,16-FEB-12,03-JAN-12,Walid,,en,24.244.168.99,jptheis@sympatico.ca,14464738,000000122308011,1,1,Train you staff.  Bell staff has become very rude and incompetent!,2
335241,16-FEB-12,15-FEB-12,Robert,,en,70.31.98.58,bbaker7@sympatico.ca,14926420,000000123293343,3,1,When I told him that I woujld be leaving Bell internet service he should have transferred me to someone with authority who would have offered me something to stay.,1
335242,16-FEB-12,15-FEB-12,Yosimar,,en,184.5.24.131,ernie.hamilton@sympatico.ca,14928854,000000123305580,5,5,,5
335243,16-FEB-12,15-FEB-12,John,,en,174.88.90.224,johnf_262@sympatico.ca,14931260,000000123297172,3,3,,3
335244,16-FEB-12,14-FEB-12,Irving,,en,70.24.26.205,r.rafauli@sympatico.ca,14922068,000000123264577,5,5,,5
335245,16-FEB-12,13-FEB-12,Olfa,,fr,76.64.243.39,francehebert9@sympatico.ca,14905078,000000123238335,3,3,"vu ma fidélité avec votre service et aussi vu que tous mes comptes sont payés dans les délais prévus, aucun retard, je crois que l'on aurait m'accorder un crédit complet de cette fameuse augmentation, surtout que je ne vois vraiment pas de différence dans l'amélioration de vos services, surtout internet.  souvent la vitesse n'y est vraiment pas.  et j'ai expliqué tout cela à votre conseiller et j'ai même demandé à être transférée au département fidélité car c'est en clavardant avec un de vos conseillers qu'on m'avait donné le numéro à composer pour le département de la fidélité et je me suis retrouvée avec le service à la clientèle.  WoW, on repassera pour l'amélioration de vos services........",2
335246,16-FEB-12,13-FEB-12,Basker,,en,70.53.85.26,bev.reg@sympatico.ca,14902870,000000123243138,4,4,"For some reason Bell took off my answer machine which I didn't know, but I phoned today and got it put back on.",4
335247,16-FEB-12,15-FEB-12,Rowena,,en,174.91.10.127,dallas16@sympatico.ca,14927746,000000123304858,3,4,"quicker resolution, I provided a confirmation # & this could have resolved the issue faster without being told over/over/over again about a modem fee that was NOT told would happen....",3
335248,15-FEB-12,14-FEB-12,Brendan,,en,64.231.190.139,pat.forestell098@sympatico.ca,14921560,000000123273516,4,4,,4
335249,15-FEB-12,14-FEB-12,Sudhakar,,en,65.92.207.126,eira@sympatico.ca,14915948,000000123264223,5,5,,5
335250,15-FEB-12,14-FEB-12,Ahlem,,fr,64.229.102.240,lucie_rochon@sympatico.ca,14919664,000000123263263,1,1,"Cette personne aurait dû connaître la source du problème ou s'informer. Et elle n'aurait pas dû se débarrasser de moi en me disant d'attendre un technicien qui n'es pas venu. J'ai attendu toute la journée. J'ai tenté de vous rappelé. Personne ne pouvait jamais rien me dire et j'ai passé plus d'une heure au téléphone en attente. J'étais vraiment fâché. et j'ai dû raccroché. Si je dois payer des minutes sur mon forfait à cause de toute ces erreurs et mauvaise information, je demanderai un remboursement et je porterai plainte officiellement.
Aujourd'hui j'ai rejoins Bell encore une fois aujourd'hui. On m'a dit de repartir mon modem, ce que j'ai fait en rentrant et tout fonctionne maintenant. Non mais.... une journée complète foutue pour rien.",1
335722,16-FEB-12,15-FEB-12,Christine,,en,74.12.242.171,codsong@sympatico.ca,14927542,000000123300376,3,1,"The issue was that some e-mail messages had disappeared from our inbox for no apparent reason.  You could not tell us why and we're not entirely sure that it wasn't in fact a Bell issue.  We had no way of retrieving those messages, some of which were important.",3
335723,16-FEB-12,15-FEB-12,Igor,,en,70.29.12.80,lumsden9@sympatico.ca,14932620,000000123310514,4,4,,4
335724,16-FEB-12,15-FEB-12,Vidya,,en,174.91.246.118,c.hendrick@sympatico.ca,14926912,000000123295073,5,4,,5
335725,16-FEB-12,13-FEB-12,Martina,,en,184.147.39.157,cj1102@sympatico.ca,14903676,000000123250154,5,4,None,5
335726,16-FEB-12,15-FEB-12,Benjamin,,en,174.95.193.161,marilynmitton@sympatico.ca,14932990,000000123310292,5,5,,5
335727,16-FEB-12,09-FEB-12,Nasra,,en,70.54.69.187,jkbahri@sympatico.ca,14885624,000000123175619,4,4,"We've been with Bell Phone for Forty seven years or more and many years with sympatico, so it's kind of frustrating that it took threatening to discontinue service to finally acknowledge our LOYALTY with a decent rate.   ",4
335728,16-FEB-12,15-FEB-12,Anna marie,,en,76.66.87.197,smuzyka@bell.net,14936528,000000123298264,5,5,Nothing.  I just hope that eveything I was told/promised happens.,4
335729,16-FEB-12,14-FEB-12,Victoria,,fr,70.24.199.143,andre2011@bell.net,14913024,000000123273076,5,5,,4
335730,16-FEB-12,14-FEB-12,Ghaleb,,fr,70.24.199.143,andre2011@bell.net,14913026,000000123274725,5,5,,4
335731,16-FEB-12,14-FEB-12,Gustavo,,en,70.48.69.238,tbrooke@bell.net,14923972,000000123269253,5,5,,5
335732,16-FEB-12,01-FEB-12,Mamta Tank,,en,174.91.231.184,jma42.2@sympatico.ca,14817894,000000122998013,4,4,n/a,4
335733,16-FEB-12,15-FEB-12,Nicholas,,fr,70.26.176.179,real.leblanc@sympatico.ca,14935244,000000123288641,5,5,,4
335734,16-FEB-12,15-FEB-12,Megan,,en,70.24.160.99,luke.nguyen@sympatico.ca,14932614,000000123301843,2,2,I just check my usage allowance and it hasn't been increased immediately to 65GB as Megan mentioned. I requested the increase yesterday by paying $5 extra to get 40GB more per Megan's suggestion.,3
335735,16-FEB-12,13-FEB-12,Kelly,,en,24.57.107.13,don_marierobinson@sympatico.ca,14904512,000000123239839,1,1,i have caNCELLED ALL BELL SERVICES,1
335736,16-FEB-12,12-FEB-12,Rain,,en,70.26.163.10,rpollar9@sympatico.ca,14899968,000000123224686,5,5,,5
335737,16-FEB-12,15-FEB-12,Ahmednur,,en,65.95.44.222,cmercier-assaad@sympatico.ca,14927524,000000123296641,5,5,,5
335738,17-FEB-12,16-FEB-12,Jean-Gardy,,en,70.31.122.189,pitt_ll@sympatico.ca,14947650,000000123313037,4,1,"The lady was most efficient. Sent a representative who replaced modem and power unit.
This morning same problems recurred with no connection for several minutes.",3
335739,17-FEB-12,16-FEB-12,Jessica,,en,74.14.107.109,p.siu@sympatico.ca,14947200,000000123312795,4,4,"When one rep is re-directing a phone call to another department's rep, ensure he/she knows exactly who to transfer to.  This saves a lot of time and delay.",5
335740,17-FEB-12,16-FEB-12,Denise,,en,74.14.150.176,pandjcullen@sympatico.ca,14947250,000000123311921,5,4,,5
335741,17-FEB-12,16-FEB-12,Karen,,en,64.231.46.168,dorset@sympatico.ca,14941268,000000123330432,5,5,"Service was above par.Lady was well spoken, knowledgeable, and extremely patient. Couldn't have asked for more.",5
335742,17-FEB-12,16-FEB-12,Drew,,en,70.49.106.238,laryen@sympatico.ca,14944890,000000123334057,5,5,The agent that I dealt with was incredibly good! He deserves to be recognized.  His sagent number is 6053379,5
335743,17-FEB-12,16-FEB-12,Diego,,en,65.95.113.66,brendahorsman@sympatico.ca,14939710,000000123316475,5,5,Nothing. That lad was very accmodating and honest.,5
335744,17-FEB-12,16-FEB-12,Robert,,en,64.231.194.231,rwright@bell.net,14948608,000000123321645,5,5,,5
335745,17-FEB-12,16-FEB-12,Afef,,fr,184.145.255.189,d-s.beaudry@sympatico.ca,14940621,000000123315913,2,2,"1-Réduire le temps d'attente qui immobilise la ligne téléphonique
2- Réduire les questions en double et triple selon les intervenants
3- payer les préposés au service à la clientèle Canada pas en Tunisie moi je vous paye en dollars canadiens.
4- le problème n'est pas encore réglé.
D.Beaudry",2
335746,17-FEB-12,16-FEB-12,Walid,,fr,70.52.114.157,rich.grenier@sympatico.ca,14948146,000000123331961,4,1,"Rien, vous n'avez pas le service IMAP",1
335747,17-FEB-12,15-FEB-12,Denis,,fr,70.30.201.228,luc.vanden-abeele@sympatico.ca,14932572,000000123302787,4,4,,4
335748,17-FEB-12,16-FEB-12,Joseph,,fr,70.26.239.172,marisime1@sympatico.ca,14945873,000000123315401,4,5,"le forfait (Loyauté)enfin...!
Maitenant,depuit le 16 février 2012 je me considaire comme un client de Bell qui est tres satisfait des services et tarifs de Bell Canada,je remerci l`agent (x5059)Joseph,de m`avoir redonner la confiance de Bell.",5
335749,17-FEB-12,16-FEB-12,Jessica,,en,70.24.174.236,locke2@sympatico.ca,14945276,000000123316522,5,5,always explain by a summary at the end of the call to make sure all details are understood,5
335750,17-FEB-12,16-FEB-12,Ana,,en,65.95.11.191,gandbvk@sympatico.ca,14942182,000000123334249,5,5,"The people at bell are great just the equipment that continuos to fail,That and the cost is what is making us think seriously  about changing to Rogers for both satelite and internet.(because you asked)",1
335751,17-FEB-12,16-FEB-12,Walter,,en,70.50.105.12,alanbooth@sympatico.ca,14938576,000000123326042,5,5,,5
335752,17-FEB-12,16-FEB-12,Sam,,en,69.165.170.34,peterkirkwood@sympatico.ca,14947516,000000123331931,5,,,5
335753,17-FEB-12,16-FEB-12,Lor,,en,70.27.128.207,guthrie1@sympatico.ca,14942654,000000123318773,5,5,It was perfect.,5
335754,17-FEB-12,16-FEB-12,Mary,,en,76.70.81.66,w.m.smith@sympatico.ca,14950454,000000123321525,5,5,"When you sent the February Bill, you could have explained that the extra $50 amount was a ONE TIME billing.",5
335755,17-FEB-12,16-FEB-12,Valerie,,en,50.100.150.67,deschampsk@sympatico.ca,14941032,000000123334459,5,5,nothing,5
335756,17-FEB-12,16-FEB-12,Natasha,,fr,184.148.241.243,serge.ratelle2@sympatico.ca,14949012,000000123318876,5,5,,5
335757,17-FEB-12,16-FEB-12,Houcem,,fr,174.91.232.126,rock_bellemare@sympatico.ca,14948364,000000123331482,5,4,,4
335758,17-FEB-12,16-FEB-12,Danielle,,en,70.54.253.106,frankcunsolo@sympatico.ca,14942038,000000123315249,5,5,"MY DEMANDS WERE MET IN A VERY PROFESSIONAL MATTER BY THE CSR ( DANIELLE)
SO NOTHING TO IMPROVE FOR ME",5
335759,17-FEB-12,16-FEB-12,Oussema,,fr,70.29.151.229,galbrand.robert@bell.net,14942166,000000123314608,5,5,Rien plus car je ne connais pas asser les terme d ordicateur Ex.  le serveur je ne sais pas qu est ce que c est,5
335760,17-FEB-12,16-FEB-12,Manel,,fr,174.91.232.126,rock_bellemare@sympatico.ca,14948366,000000123313009,4,2,J'ai du recontacter le service afin de résoudre mon problème... donc l'agent n'a pas été au bout de son mandat !,4
335761,17-FEB-12,16-FEB-12,Adam,,en,65.94.31.5,heddag@bell.net,14942856,000000123312772,5,5,,5
335762,15-FEB-12,14-FEB-12,Cesar,,en,65.95.22.206,eriggs@sympatico.ca,14916088,000000123285445,,,"We did not call your Customer Care Representative on Feb 14th at any time of the day  . . . let alone 11:58 p.m.  We had long ago gone to d=bed for the night, and no one was watching tv or calling Bell.",
334265,15-FEB-12,14-FEB-12,Eduardo,,en,174.89.159.173,habrumm@sympatico.ca,14917048,000000123275305,5,4,,5
334266,15-FEB-12,14-FEB-12,Mary ruksana,,en,70.49.183.21,hall.sakell@sympatico.ca,14917058,000000123267317,5,5,,5
334267,15-FEB-12,14-FEB-12,Carlos,,en,206.248.147.174,bantic@sympatico.ca,14913500,000000123283579,5,5,Everything was perfect.,5
334268,15-FEB-12,14-FEB-12,Shirley,,fr,67.68.80.83,entreprisesyale@sympatico.ca,14916056,000000123262518,5,5,,3
334269,15-FEB-12,13-FEB-12,Khan,,en,74.14.118.245,lmuss@bell.net,14907714,000000123239440,4,1,The representative did not have an answer for the problem and escaleted it to a higher level.  i would suggest that it should be solved within 24 hours rather than have to wait for 2 to 3 days for a positive resolution.  So far it has not been resolved.,
334270,15-FEB-12,13-FEB-12,Mariem,,fr,67.68.29.123,lavaldube@bell.net,14907448,000000123252030,1,1,je voudrait avoir un nouveau forfait,1
334271,16-FEB-12,15-FEB-12,Sravan Kumar,,en,76.68.203.239,brian26@sympatico.ca,14926812,000000123309598,3,3,Rep said that all my emails were operational. Later realized that this was not correct. I had to phone back today to complete the process.,3
334272,16-FEB-12,09-FEB-12,Irving,,en,184.145.106.102,dgfinney@sympatico.ca,14882692,000000123160169,2,4,"You should not reneg on a promise to ship a replacement modem - especially without advising the customer. In fact, you might reconsider Bell's responsibilities in maintaining rented equipment. Consider for example, rented hotwater tanks, rented cable TV boxes, etc.",1
334273,16-FEB-12,15-FEB-12,Mehdi,,fr,174.91.222.176,andkab@sympatico.ca,14925915,000000123310495,5,5,"faire attention et/ou être plus attentif à la demande du client pour éviter des erreurs, et fournir simplement le service demandé.",5
334274,16-FEB-12,15-FEB-12,Mathew,,en,184.147.64.68,ccframe@sympatico.ca,14927144,000000123308245,4,1,"On two occasions, bell has ask me to take the day off to be available off to upgrade my internet, on both occasions no one showed up.  At least this guy tried to help me and was pleasant to tlk to",2
334275,16-FEB-12,15-FEB-12,Suresh kumar,,en,74.198.150.227,ahall@sympatico.ca,14925626,000000123289075,2,1,Not bounced me back and forth btwn tech and business office. ,2
334276,16-FEB-12,14-FEB-12,Geetha,,en,69.156.109.30,robin.randall@sympatico.ca,14922600,000000123277602,1,1,Call me back when you disconnect the call,1
334277,17-FEB-12,15-FEB-12,April,,en,74.15.0.214,ghidvegi@sympatico.ca,14929546,000000123305025,3,3,,3
334278,17-FEB-12,16-FEB-12,Ahmed Ramy,,fr,64.228.87.115,vallee004@sympatico.ca,14950263,000000123316483,5,5,,5
334279,17-FEB-12,16-FEB-12,Alicia,,en,76.64.153.16,karleneandpaul@sympatico.ca,14944416,000000123315770,5,5,,5
334280,17-FEB-12,16-FEB-12,Salim,,fr,70.30.190.180,gimarguerite@bell.net,14942398,000000123327992,5,5,S/O,5
334281,18-FEB-12,17-FEB-12,Mariem,,fr,174.92.180.22,RachelDionne@sympatico.ca,14951110,000000123352034,4,4,Vos services sont excellents mais c'est trop dispendieux.,4
334282,18-FEB-12,17-FEB-12,Noureddine,,fr,67.68.200.176,sylvie.falcon@sympatico.ca,14962864,000000123337766,5,5,,5
334283,18-FEB-12,17-FEB-12,Rhyah,,en,70.27.49.44,amkend@sympatico.ca,14951662,000000123341658,5,4,,4
334284,18-FEB-12,17-FEB-12,Heni,,fr,69.159.98.47,audet.barrette@sympatico.ca,14951972,000000123348895,4,2,"Suite a une entente déjà avec Bell pour mes forfaits, j'ai dû intervenir avec votre représentant le 17 fév. pour constester l'augmentation totale de 4$ qui affecte internet et la téléphonie. Suite a une discussions avec celui-i M. Heny, celui-ci n'a pu m'accorder qu'un crédit de 24$ correspondant a 6mois. Malheuresement, ne pouvant faire plus..je m'adresse a vous pour que vous appliquiez l'entente que nous avions conclu en annulant toute simplement l'augmentation au lieu de m'accorder ce 24$ de crédit, sur le fait que nous sommes de très bons clients fidèles et compte tenu que cela diminue grandement les crédits déjà offert précédemment.",3
334285,18-FEB-12,17-FEB-12,Lisa,,en,184.151.115.102,storey19@sympatico.ca,14962706,000000123341317,5,5,If the paper work was done the first time I called.,5
334286,18-FEB-12,17-FEB-12,Walid,,fr,70.24.205.70,jp.leblanc@sympatico.ca,14957210,000000123346876,4,4,Le technicien qui est venu à la maison remplacer mon modem aurait dû remplir le formulaire de retour de modem au lieu que Bell m'envoie des lettres continuellement pour le retour du modem. Ça coûte cher à Bell et ça fait perdre mon temps et ma patience......,3
334287,18-FEB-12,15-FEB-12,Alberto,,en,70.48.58.197,pougnet@sympatico.ca,14934872,000000123300964,5,5,Not having to repeat details given to the 2nd person which had already been verifified by the 1st person on the help line.,5
334288,18-FEB-12,17-FEB-12,Casey,,fr,76.67.84.57,yves-luce@sympatico.ca,14964006,000000123350354,5,5,,5
334289,18-FEB-12,17-FEB-12,Youssef,,fr,70.52.76.94,jdoyon@sympatico.ca,14956612,000000123342692,2,3,"Visiblement le conseiller manquait de formation quant aux choix qui s'offraient à moi.
1) Il a dit que je perdrais mes addresses de courriel que je détiens depuis plus de 20 ans et ce parce que je veux passer à la haute vitesse.
2) Il me dit que la seule offre disponible pour moi est l'offre ""performance"" alors que deux offres moins chères sont disponibles.
Les prix, les rabais, les possibilités ne sont pas compliqués, c'est complexe, i.e. que je ne suis pas sûr que j'obtiendrais la même réponse / offre si je rappellais votre service.  Visiblement vous avez besoin de faire un grand nettoyage auprès de vos product marketing manager.",3
334290,18-FEB-12,17-FEB-12,Sam,,en,76.64.161.40,jazboz@sympatico.ca,14956532,000000123348898,4,4,,4
334291,18-FEB-12,17-FEB-12,Mohamed Alaeddine,,fr,65.94.24.114,raymonde.gosselin@sympatico.ca,14961214,000000123342600,3,4,un peu impatient.mais dans l'ensemble le problème a été résolu,4
334292,18-FEB-12,17-FEB-12,Seshadri,,en,50.101.224.181,KSieber@bell.net,14951038,000000123358896,5,5,nothing,5
334293,18-FEB-12,14-FEB-12,Ahmed Ramy,,fr,69.157.135.60,mario.boutin@sympatico.ca,14920154,000000123270776,5,5,,5
334294,18-FEB-12,17-FEB-12,Yahia Isameddine,,fr,174.93.199.244,rboivin003@sympatico.ca,14961236,000000123355871,4,4,,5
334295,18-FEB-12,17-FEB-12,John,,en,70.49.172.233,fferguson@sympatico.ca,14954984,000000123357931,4,4,,5
334296,15-FEB-12,09-FEB-12,Mathew,,en,184.145.104.171,wm.galbraith@sympatico.ca,14892702,000000123171209,4,3,"Find out what happened to the earlier calls in the same week--getting a power cord for the modem
took 5 days to arrive?? via purolator==had no internet until then...very annoyed that it took so long to correct the issue.",3
334297,15-FEB-12,13-FEB-12,Eddy,,en,184.147.112.120,imaccready@sympatico.ca,14906030,000000123250312,5,4,,5
334298,15-FEB-12,14-FEB-12,Manel,,fr,76.68.138.84,marguerite.bertrand@sympatico.ca,14920074,000000123262335,5,5,Quand j'ai appelé vers 8:15 la jeune fille qui m'a répondu m'a suggéré d'appeler un informaticien!!!!Alors j'ai rappelé plus tard  et Manel a tout réglé en quelques minutes.Merci à Manel.,5
334299,15-FEB-12,14-FEB-12,Anis,,fr,174.92.200.127,caro3308@bell.net,14914240,000000123281532,4,4,rien,5
334805,16-FEB-12,15-FEB-12,Gayathri,,en,65.95.205.92,tuneup@sympatico.ca,14937404,000000123286308,5,5,nothing. the service was quite excellent. top marks.,4
334806,16-FEB-12,15-FEB-12,Asra,,en,76.70.71.227,kevin.passaglia035@sympatico.ca,14931736,000000123294593,2,1,We seem to be put on hold for sometimes long periods at a time.,4
334807,16-FEB-12,15-FEB-12,Duncan,,en,76.70.71.227,kevin.passaglia035@sympatico.ca,14931738,000000123293690,5,5,Nothing,5
334808,16-FEB-12,15-FEB-12,Nelly,,en,70.24.168.53,bahearn@sympatico.ca,14926322,000000123303446,4,4,,4
334809,16-FEB-12,15-FEB-12,Julio,,en,74.198.164.189,kenkrasilycz@sympatico.ca,14931702,000000123307675,,,Still not fixed,
334810,16-FEB-12,15-FEB-12,Juan,,en,174.91.33.46,richarda.roberts@sympatico.ca,14935405,000000123290326,5,5,,4
334811,16-FEB-12,15-FEB-12,Ruth,,en,70.30.61.172,pappy2@sympatico.ca,14934402,000000123306120,5,5,none,5
334812,16-FEB-12,15-FEB-12,Prue,,en,69.157.41.66,redrider1@sympatico.ca,14935270,000000123297146,3,4,"explain things better when change are being made to customer accounts so they don,t get a surprise when getting there bill.",3
334813,16-FEB-12,15-FEB-12,Madiha,,en,206.47.78.150,bmcallister1@sympatico.ca,14926686,000000123308303,3,2,outages should be posted to reps to save time 15 min to find out,1
334814,16-FEB-12,15-FEB-12,Mary,,en,70.27.71.45,poort@sympatico.ca,14934866,000000123286734,4,4,It was handled well:),5
334815,16-FEB-12,15-FEB-12,Darwin,,en,174.91.89.26,lincolnr@bell.net,14932300,000000123308989,5,5,,5
334816,16-FEB-12,16-FEB-12,Methil,,en,65.94.96.168,whbbalvers@bell.net,14937770,000000123310970,5,5,I am so happy with the service i recieved last night Mathil went out of his way to help me what a blessing as i am a senior and not to smart with the computer please let him know how well hes done thanks Willy Balvers,5
334817,16-FEB-12,15-FEB-12,Atoiya,,en,70.53.101.118,joani.adams@sympatico.ca,14931126,000000123300965,5,5,nothing I can think of. JIA,4
334818,16-FEB-12,15-FEB-12,Edgardo,,en,70.27.159.138,galo@bell.net,14929370,000000123288867,5,5,"Nothing, your technician was very knowledgeable, courteous, and thorough!",5
334819,16-FEB-12,15-FEB-12,Sulochana,,en,67.70.81.188,morris.law@sympatico.ca,14933838,000000123309822,4,4,Everything is good. Excellecnt service.,5
334820,16-FEB-12,14-FEB-12,Mahmoud,,fr,70.30.188.32,rou.bru2@bell.net,14922742,000000123262856,5,4,,5
334821,16-FEB-12,15-FEB-12,Moises,,en,65.95.28.81,5morrison@sympatico.ca,14925084,000000123304235,4,4,Everything was done well.,4
334822,16-FEB-12,15-FEB-12,Luis,,en,64.228.213.202,martync@sympatico.ca,14933126,000000123308415,5,5,"I had so many problems with dealing with your Reps, they either are rude or they do no their stuff on how to help me with my on going connect problems. The customer service Rep gave me great advice and he knew what he was talking about great job to this Rep! Not sure I would recommend bell do to my internet problems and nothing to do with this Rep.",2
334823,16-FEB-12,15-FEB-12,Martin,,en,50.101.254.191,lparkhurst@sympatico.ca,14932528,000000123292086,5,5,,5
334824,16-FEB-12,15-FEB-12,Tyrone,,en,70.29.140.173,brenda.michael@sympatico.ca,14926802,000000123288531,5,5,,5
334825,16-FEB-12,15-FEB-12,P Senthil,,en,69.157.38.7,jack.hould_1@sympatico.ca,14930496,000000123286106,5,5,"Excellent technicall assistance, helped to protect the safety of my computer.  Kindly keep P. Senthil on the payroll and allo him a promotion of 3% increase for 2012    :0)",5
334826,16-FEB-12,15-FEB-12,Philip,,en,184.147.16.254,katharine@sympatico.ca,14931608,000000123293561,5,5,,4
334827,16-FEB-12,15-FEB-12,Kimberly,,en,70.27.126.74,sparky22@sympatico.ca,14936588,000000123294230,4,4,"better systems interfaces for your people, so they can do their jobs fast. The rep was great but we spent way more time then i had to get the changes made....",4
334828,16-FEB-12,15-FEB-12,Irving,,en,184.144.19.24,andrelangendoen@sympatico.ca,14925944,000000123286487,5,5,,4
334829,16-FEB-12,15-FEB-12,Ivan,,en,70.27.86.15,bouman@sympatico.ca,14926771,000000123287756,3,3,"when price changes affect customers,whether it be tlephone or internet,customers should be made aware of this fact....I had no idea that the modem I was using was now costing $4.95 /month and was available for purchase @$49.95. when installed Bell tech said it was free!!!",2
334830,16-FEB-12,15-FEB-12,Shyam,,en,206.47.78.150,rdatt@bell.net,14935236,000000123304932,5,5,,3
334831,16-FEB-12,14-FEB-12,Nora,,en,174.92.77.112,djcarberry@sympatico.ca,14915544,000000123263060,5,5,,5
334832,14-FEB-12,13-FEB-12,Yaseen,,en,70.51.227.178,grscobie@sympatico.ca,14905642,000000123241004,2,2,"Instruct your rep's better.  He only changed an email address I wanted removed to a . (a period) for the name, but didn't remove it as I requested.  I investigated on my own later and found the menu page to remove the email address and did the removal myself.  So rep didn't complete the task I requested, only altered the name of the email address. ",3
334833,14-FEB-12,13-FEB-12,Amine,,fr,65.94.9.41,yvespaq@sympatico.ca,14912130,000000123253558,1,4,"J'ai téléphoné le 13 février à 17hres47 parceque un technicien était supposé venir en après-midi du 13 pour résoudre mon problème d'internet donc j'ai dû quitter mon travail encore une fois le 14 pour attendre le technicien.Si vous dites que vous allez venir tel journée venez cette journée.
",2
335251,15-FEB-12,12-FEB-12,Med Heni,,fr,76.69.99.197,magica125@sympatico.ca,14897982,000000123232617,1,1,"Je ne vise pas Med Heni en particulier j'ai du contacter Bell Via le clavardage et au téléphone. Le premier avec qui j'ai parler m'a vendu un service que je n'ai pas accès a Mirabel dès ce moment j'ai per ma vistees internet de moitié le service a été couper deux technicien sontt venu a la maison pour rien. J'ai perdu plusieur Heures clavardage téléphone appel et rappel expliquer et ré-expliquer. Quand J'ai perdu le service internet le moment était très mal choisi étant en négociation comme Président pour un contrat de travail attendais des documents très important que je ne pouvais plus reçevoir. Numéro de confirmation : B36E36K5 
Code d'agent Bell : EX99217 
Je suis plus que déçu client depuis plus de 15 ans avec 5 services. Non pas satisfait le dernier représentant avec qui j'ai parler aujourd'hui 15 février 12h15 lui a été compétant clair et préçis après explication je me suis rendu compte qu'il était vraiment le seul qui a pris le temps de bien faire le travail. Les autres a deux reprise (Ha! oui M.Caron ne vous inquieter pas à minuit le tout vas être régler. Et le lendemain rien n'avait été réglé ... c'était de la Bull-shit pour ce débarasser de moi. Merci !",1
335252,15-FEB-12,14-FEB-12,Marga,,en,70.27.56.58,zeusman@sympatico.ca,14924988,000000123274928,5,5,absolutely nothing,5
335253,15-FEB-12,14-FEB-12,Med Ali,,fr,70.51.4.73,m.pissinis@sympatico.ca,14919796,000000123278407,5,5,"Tout était très bien!
 ",5
335254,15-FEB-12,14-FEB-12,Lucas,,en,70.24.6.144,philip.morgan@sympatico.ca,14921778,000000123281713,4,4,"First rep put me on hold for 20 mins, so I hung up and dialed again. 2nd rep was helpful and resolved issued and transferred me to Internet services , who weRe helpful Too. My problem with bell is the wait times and being passed on to Internet, tv, mobility instead of being looked after by one person. I always have to alow at least  90 minutes when I call, because everything takes so long. I usually put off calling you for as long as possible as I can't face it, and my husband will not deal with you. I have just signed for a cell phone,and so far I have had to call you twice, as you have billed me and it should have been bundled with our service, also the first month is free and that has been billed for as well. Thankfully your rep last night rectified things, so I am hoping(maybe) that there won't be a problem with my next bill as well.",
335255,15-FEB-12,14-FEB-12,Andy,,en,70.31.17.105,jens.wollesen@sympatico.ca,14917994,000000123272871,1,1,"The employee called Jen could not resolve my issue and when I asked to put me through to someone I can complain to about the lack of service I am receiving, she sighed and hung up on me. This is unacceptable!",1
335256,15-FEB-12,14-FEB-12,Sofien,,fr,69.156.63.120,pmurphy8@sympatico.ca,14921904,000000123280721,5,5,rien,5
335257,15-FEB-12,14-FEB-12,Etienne,,en,70.30.145.16,rvtoplin@bell.net,14922836,000000123281927,5,5,Ottawa Service Tech's ROCK !.,5
335258,16-FEB-12,14-FEB-12,Tathiana,,en,65.93.100.76,ldhollan@bell.net,14919238,000000123277938,4,3,The Service Technician was very polite & friendly & we really thought she had fixed the problem but there is still something wrong with the receiving of my emails. (The emails are still going to my delete file instead of the INBOX & it's driving me crazy.  This is the 3rd. technician that has tried to fix this problem.  Please!!!,5
335259,16-FEB-12,15-FEB-12,Anthony,,en,68.171.231.80,nima.mansouri@bell.net,14934146,000000123304128,5,5,Nothing,5
335260,16-FEB-12,15-FEB-12,Karim,,fr,67.70.145.167,spri@bell.net,14936612,000000123302170,5,5,,4
335261,16-FEB-12,15-FEB-12,Katrina,,fr,70.55.211.137,shoussem@sympatico.ca,14936364,000000123305897,1,1,"La dame du département de loyauté ainsi que son superviseur sont d'une incompétence incroyable. Je suis un client de Bell depuis 11 ans et ils ont accepté de me désabonner de tous les services ( téléphonie, internet et télé) tout simplement parce que j'ai demandé des explications sur l'augmentation de mon tarif mensuel par rapport à l'année passée (une augmentation de plus de 20$ par mois). Je me sens ainsi totalement ignoré de la part de Bell sans aucune estime; après 11 ans de fidélité je m'attendais à un meilleur traitement. Je n'ai en aucun cas voulu avoir ce qu'on ne peut pas m'offrir; un peu de courtoisie aurait probablement suffit de me donner satisfaction. 

C'est vraiment malheureux qu'après toutes ces années de fifélité je me rend compte que je ne suis rien aux yoeux de Bell. Il va falloir que je me trouve un autre fournisseur de service...

P.S. Veuiller prendre ce commentaire comme une plainte officielle.",1
335262,16-FEB-12,15-FEB-12,Gavin,,en,69.156.178.157,mr-mrssousa@sympatico.ca,14933888,000000123290487,5,4,Iwas completly satisfied. Thanks,5
335263,16-FEB-12,15-FEB-12,Med Waheb,,fr,76.70.60.128,francois.rodier@sympatico.ca,14929194,000000123302660,5,5,,5
335264,16-FEB-12,14-FEB-12,Mohamed,,fr,70.52.9.89,mmartine005@sympatico.ca,14920880,000000123282293,3,4,"Écouter le client,j'ai appelé pour un mot de passe oublié et non pour une configuration complet.",3
335265,16-FEB-12,15-FEB-12,Rabeb,,fr,206.172.0.204,joliette.beach@sympatico.ca,14931290,000000123288731,1,2,"tres mauvais service,j ai du faire 3 appels en 2 semaines pour réussir a me faire comprendre et a résolver mon probleme,inadmissible",1
335266,16-FEB-12,15-FEB-12,Mohammed,,en,69.158.0.186,elizabeth.cascagnette@sympatico.ca,14928746,000000123309645,5,5,"the fellow was very patient and accommodating with me.  He never once made me feel like I didn't know what I was doing, even though I didn't!  He was great to work with.  Thank you!",5
335267,16-FEB-12,15-FEB-12,Abid,,en,65.95.57.188,sandy_parent@bell.net,14935994,000000123308107,5,5,None with the an I spoke with excellent service,5
335268,16-FEB-12,09-FEB-12,Tara,,en,74.12.116.156,jamesdan2@sympatico.ca,14885138,000000123177039,4,4,tech support dept. did not help me to retrace my password for my e bill for bell,4
335269,15-FEB-12,14-FEB-12,Chenrup,,en,216.191.72.153,erik.lau@bell.net,14916092,000000123276537,1,1,unstable Fibe 25 internet connection.,1
335270,15-FEB-12,14-FEB-12,Edgar,,en,174.91.12.254,lucien-conrad@sympatico.ca,14919670,000000123281289,5,5,keep uo the good work,5
335271,15-FEB-12,14-FEB-12,Nischal,,en,184.144.68.12,irenebeck@sympatico.ca,14917470,000000123274517,5,5,Nothing!!! I was able to communicate with BOTH of the 2 reps that I had to speak with which was great!!,4
335272,15-FEB-12,12-FEB-12,Gopinath,,en,70.54.132.5,jlownsb@sympatico.ca,14896874,000000123233240,4,4,,5
335273,15-FEB-12,13-FEB-12,Alexander,,en,70.51.56.97,ross.parker2@sympatico.ca,14910296,000000123251586,5,5,,5
335274,15-FEB-12,14-FEB-12,Anis,,fr,76.68.137.108,lise.linda@sympatico.ca,14919464,000000123268540,3,1,,2
335275,15-FEB-12,14-FEB-12,Sean,,en,174.94.23.64,mike.mayne@sympatico.ca,14920722,000000123272120,4,4,,4
335276,15-FEB-12,14-FEB-12,Christopher,,en,65.92.154.167,dougolf@sympatico.ca,14915708,000000123265963,4,4,,2
335763,15-FEB-12,14-FEB-12,Pat,,en,74.12.216.172,rosswarren@sympatico.ca,14922734,000000123264647,5,5,,5
335764,15-FEB-12,14-FEB-12,Kevin,,en,65.95.48.188,cprocejus@sympatico.ca,14914895,000000123285476,4,3,,5
335765,15-FEB-12,14-FEB-12,Marc-Andre,,fr,76.67.148.6,crlabbe@sympatico.ca,14914926,000000123278029,5,5,non,5
335766,15-FEB-12,14-FEB-12,Reina,,en,174.94.14.43,avans@sympatico.ca,14913370,000000123281891,5,5,"Mrs. REINA was very kind, professional, patient, explained very well. OK 100%",5
335767,17-FEB-12,16-FEB-12,Pascal,,en,206.47.78.150,b.bulmerschock@sympatico.ca,14939182,000000123323595,5,5,I asked my son to make the call for me because he can speak the tech language better than I.  Thus the outcome was very satisfactory.,5
335768,17-FEB-12,16-FEB-12,Paola,,en,184.145.126.70,braun2002@bell.net,14939704,000000123327608,5,4,Nothing,4
335769,17-FEB-12,16-FEB-12,Leslee,,en,65.92.205.121,davenotinbc@bell.net,14940792,000000123317178,3,3,If I could have spoken with ONE person only.,3
335770,17-FEB-12,16-FEB-12,Sravan Kumar,,en,64.231.82.125,mary-jean@sympatico.ca,14945954,000000123331945,5,5,nothing it was great,5
335771,17-FEB-12,17-FEB-12,,,en,70.24.114.238,,,,5,5,There is really no need for improvements. I continue to be very satisfied with the service I receive from Bell.,5
335772,17-FEB-12,16-FEB-12,Anne,,en,76.67.97.253,pcotman@sympatico.ca,14947420,000000123325800,5,5,I was completely satified.,5
335773,17-FEB-12,16-FEB-12,Mary-Jane,,en,70.26.51.137,json@sympatico.ca,14944200,000000123312412,5,5,Nothing,5
335774,17-FEB-12,16-FEB-12,Etienne,,en,70.26.51.137,json@sympatico.ca,14944202,000000123335676,5,5,nothing,5
335775,17-FEB-12,16-FEB-12,Serina,,en,174.95.84.219,colarossi@sympatico.ca,14940464,000000123311240,5,4,Volume of the phonecall.  I've called Bell internet help several times .. and most times the actual volume of the technician I was speaking to was very low.,5
335776,17-FEB-12,16-FEB-12,Alex,,en,70.26.19.157,murray.mccomb@sympatico.ca,14946804,000000123330856,5,5,,5
335777,17-FEB-12,16-FEB-12,Josue,,en,67.71.57.156,rnmorin@bell.net,14948270,000000123320472,4,4,,3
335778,17-FEB-12,29-JAN-12,Jorge Alberto,,en,65.93.97.184,lindsaysiebert@bell.net,14784730,000000122905041,3,4,offer long term clients more discounts or reward them for staying with you with extra options.,3
335779,17-FEB-12,16-FEB-12,Mary,,en,67.70.160.47,joan.long12@bell.net,14943920,000000123312855,5,5,I was very satisfied with the person I was talking to. She was very friendly and explained everything in a very concise manner. ,4
335780,17-FEB-12,16-FEB-12,Houssemeddine,,fr,76.71.124.179,lecours@sympatico.ca,14944992,000000123333197,5,5,,5
335781,17-FEB-12,16-FEB-12,Mudilyar,,en,70.24.171.19,acampbell003@sympatico.ca,14938434,000000123314444,4,4,,4
335782,17-FEB-12,16-FEB-12,Samatar,,en,76.69.126.87,vodas@sympatico.ca,14950424,000000123334047,4,4,,4
335783,17-FEB-12,13-FEB-12,Melissa,,en,65.95.24.220,pformica1@bell.net,14909520,000000123251875,4,4,found the volume on your end was a little to low.,5
335784,17-FEB-12,16-FEB-12,Luis,,en,74.12.189.236,sjhunt@sympatico.ca,14949250,000000123314938,5,4,Make the wait time shorter to talk to a representative.,4
335785,17-FEB-12,16-FEB-12,Med Hedi,,fr,70.24.234.15,hbiage@sympatico.ca,14942824,000000123332620,1,1,Faire la bonne action et m'informer.  Les nombreux techniciens à qui j'ai parlé n'ont fait que se renvoyer la balle.,1
335786,17-FEB-12,16-FEB-12,Sowmya,,en,74.14.62.144,edmarkas@sympatico.ca,14941478,000000123334370,4,4,"Sowmya was very capable in correcting the problem, but I had a little difficulty with her accent.
I would request Bell not to input various ads, such as this one (regarding Smart Phones)that had prevented us from accessing our Hot Mail account.",3
335787,17-FEB-12,16-FEB-12,Med Mehrez,,fr,69.156.132.218,mnolin@sympatico.ca,14946598,000000123313114,2,1,"De grâce, donnez une meilleure formation technique aux préposés et prévoyez un «plan B» en cas d'échec de transfert d'un client Bell standard à Téléfibe pour éviter qu'il soit «sauvagement» débranché...

Mon interlocuteur était poli et s'exprimait dans un français impeccable mais il était borné et n'avait manifestement pas les connaissances requises pour régler ce problème:

Mon transfert du réseau conventionnel au réseau Téléfibe prévu pour mercredi le 15, n'a pu s'effectuer  à cause d'un bris insoupçonné dans la boîte de distribution... Malgré le fait que le technicien ait déclaré la panne, j'ai quand même été coupé de la télé satellite et du réseau internet conventionnel dès le lendemain matin parce que quelqu'un, quelque part, n'a pas été informé de l'échec du branchement à la fibre optique...

Un simple appel à ExpressVu a réglé le problème télé en 2 heures mais ça a pris 24 heures et des pourparlers interminables pour finalement me rebrancher au réseau internet ce matin grâce à un technicien plus brillant qui a fini par réaliser ce qui se passait réellement.

",2
335788,17-FEB-12,16-FEB-12,Nemri,,fr,184.144.230.151,franmar78@sympatico.ca,14942050,000000123311704,5,5,,4
335789,17-FEB-12,14-FEB-12,Murali,,en,174.91.76.95,mikeday1950@sympatico.ca,14920742,000000123274930,3,4,TOOK 3 AGENTS BEFORE RESOLVING NON DELIVERY OF NEW MODEM REQUIRED BY CHANGE OF SERVICE - RECEIVED NEW MODEM NEXT DAY BY EXPRESS POST WHICH WAS UNEXPECTED AS WAS INFORMED IT WOULD TAKE 3 TO 5 DAYS - WELL DONE.,4
335790,17-FEB-12,16-FEB-12,Yahia Isameddine,,fr,70.52.78.126,ysauvageau22@sympatico.ca,14950792,000000123318666,5,5,,4
335791,17-FEB-12,16-FEB-12,Nicole,,en,64.231.46.52,cindy.gaetz008@sympatico.ca,14940338,000000123328600,5,5,Everything was great. Nicole was VERY HELPFUL,5
335792,17-FEB-12,14-FEB-12,Moez,,fr,67.68.168.253,reneemaisonneuve@sympatico.ca,14922348,000000123275734,5,5,,5
335793,17-FEB-12,12-FEB-12,Hency,,en,65.92.94.210,jjanzen20@sympatico.ca,14896840,000000123224734,4,1,"The techical contact did whatever she was allowed to do without success, so she referred my problem to the ""next level"" and said to wait 24 hours for resolution. It didn't happen. Twenty-four hours later another techician tried to help and had the same result. Both wanted to send me a text code via my cell phone....which does not function from my home because of a topographical anomaly, i.e. I am in a ""dead zone."" Finally, the second tech assistant was able to send the code to a friend and in a round about way got the glitch repaired. Both techs were very professional and pleasant. 
On a different topic, I resent paying so much per month for a cell phone that I cannot use from home, and I only carry it for emergencies while traveling. ",
335794,17-FEB-12,15-FEB-12,Yosimar,,en,50.101.143.107,thearn@bell.net,14937120,000000123296424,3,4,Don't try and explain why something is wrong when your REP does not have a clue,3
335795,17-FEB-12,15-FEB-12,Daniel,,en,50.101.143.107,thearn@bell.net,14937118,000000123296495,4,4,,3
335796,17-FEB-12,15-FEB-12,Sandra,,en,50.101.229.48,dakota503@sympatico.ca,14927738,000000123290928,5,5,Better Marketing about the loss of service because of the tower situation and how my service would be replaced in a better manner.,4
334300,15-FEB-12,13-FEB-12,Jeanette,,fr,70.30.230.83,pierre.laporte082@sympatico.ca,14909554,000000123236819,3,4,"quand vous donnez un forfait avec un numero de confirmation , arretez de modifier les prix.Tres desagreable de toujours appeler pour negocier. merci",3
334301,15-FEB-12,14-FEB-12,Samatar,,en,65.92.78.68,andrewnorth@sympatico.ca,14913066,000000123283919,5,1,Billing Department needed to be open as late as Internet Tech Support. Problem was with billing not internet tech.,4
334302,17-FEB-12,16-FEB-12,Jennifer,,en,65.92.46.217,frank.silvestri@sympatico.ca,14942030,000000123327896,5,5,I was completely satisfied with the 2 people that I talked to and the speed and efficiency with which my issue was handled,5
334303,17-FEB-12,12-FEB-12,Lilian,,en,65.92.114.115,merl.trevors@sympatico.ca,14898426,000000123224417,4,4,,3
334304,17-FEB-12,16-FEB-12,Nelson,,en,70.53.40.246,sari.davids@sympatico.ca,14948850,000000123334274,5,5,"make internet price promotions available to EXISTING customers!!!
loyalty should have benefits ",3
334305,17-FEB-12,16-FEB-12,Denise,,en,76.69.34.135,b.silverthorne@sympatico.ca,14939203,000000123326162,5,5,it was good,5
334306,17-FEB-12,16-FEB-12,Karla,,en,65.95.176.168,flherman@sympatico.ca,14941926,000000123317641,5,5,"Nothing, Karla was effecient and solved my problem rapidly",4
334307,17-FEB-12,16-FEB-12,Edgardo,,en,76.67.28.35,baalky@sympatico.ca,14939222,000000123321823,4,2,"The problem was not resolved by talking to a tech. You had to send a technician to my home on Feb. 17th, Therefore I was without internet service for 1 day. I should be compensated for it on our next BILL..",4
334308,17-FEB-12,15-FEB-12,Melvin,,en,184.146.106.219,stef.d@sympatico.ca,14936672,000000123286793,5,5,"nothing;I  received  excellent   service  from Melvin  at Bell  to  resolve the problem.  Thank you       ",5
334309,17-FEB-12,16-FEB-12,Chekib,,fr,76.65.76.249,rejeanham@bell.net,14948070,000000123332367,5,5,,5
334310,17-FEB-12,15-FEB-12,Juliio,,en,64.231.196.147,adefazio@sympatico.ca,14925568,000000123301008,4,4,,5
334311,17-FEB-12,16-FEB-12,Victor Gabriel,,en,147.203.126.215,trevor.stephenson@sympatico.ca,14950136,000000123329438,5,5,"There should be an automated warning when Bell's email server gets close to capacity (say > 85%).  Hotmail offers this.  If that were in place, calls like this would generally be avoided.",5
334312,17-FEB-12,12-FEB-12,Aprajit,,en,69.157.15.238,morin_mike@sympatico.ca,14898726,000000123234587,5,5,can't think of anything,5
334313,17-FEB-12,16-FEB-12,John,,en,69.158.70.229,gwen.connell@sympatico.ca,14942690,000000123322213,5,5,"I already had a phone request for this same survey - that's a bit redundant and annoying
I said on my phone message that the problem arose when switching to Fibe and getting an e-mail to download Bell's free internet security.  There should have been a warning that if you already had an antivirus that your computer would be totally screwed if you downloaded Bell's version.
",3
334314,17-FEB-12,16-FEB-12,Elmer,,en,174.91.96.236,tandpirwin@sympatico.ca,14949766,000000123335763,5,5,Nothing,5
334315,17-FEB-12,16-FEB-12,Christopher,,en,69.159.84.26,j.sojak@sympatico.ca,14943228,000000123321582,1,1,My monthly internet rate was increased during the period of my contract which ends on May 25.  At one point we had all our services with Bell but when the internet contract expires I will be moving my service to another provider due to the fact that Bell thinks they can change the contract at any time they wish.  The only service that will remain at that time is Bell Mobility.,1
334316,17-FEB-12,15-FEB-12,Alexandra,,en,174.93.68.152,rheo.levesque@sympatico.ca,14935362,000000123289225,5,5,"Nothing, everything that I had to do 
with Alexandra very satisfactory to me.
thanks again.",5
334317,17-FEB-12,03-FEB-12,Suresh,,en,99.250.3.155,impala_2010@bell.net,14844397,000000123032309,3,3,,4
334318,17-FEB-12,15-FEB-12,Nadine,,fr,76.65.122.23,maurice.l@sympatico.ca,14933198,000000123298970,4,1,Ecouter et comprendre ce que je didais,3
334319,17-FEB-12,14-FEB-12,Srinivas,,en,70.51.152.48,sashaction@sympatico.ca,14923060,000000123280078,1,1,Long time simpatico user.. Over the last week to 10 days your Bell service has failed 8-10 times.  Why?  This is unacceptable access to the internet. Please fix or I will have to find another supplier. ,
334320,17-FEB-12,16-FEB-12,Duncan,,en,50.101.164.233,jricciutelli@sympatico.ca,14944178,000000123322218,5,5,,5
334321,18-FEB-12,17-FEB-12,Hedi Sadek,,fr,74.14.191.140,lucille.raza049@sympatico.ca,14958550,000000123350326,4,2,,3
334322,18-FEB-12,14-FEB-12,Houcem,,fr,184.147.253.115,michelin_brouillette@sympatico.ca,14920672,000000123284277,5,5,,4
334323,18-FEB-12,15-FEB-12,Jose,,en,184.148.185.10,marilyn.wagner@sympatico.ca,14932988,000000123301341,5,5,,5
334324,18-FEB-12,17-FEB-12,Moncef,,fr,184.148.221.9,pierreleb@sympatico.ca,14960842,000000123349780,4,4,"il aurait fallu que le travail soit bien fait au début. la personne qui m,a contacté pour renouveler mon abonnement aurait du bien faire son travail ce qui aurait évité de faire cet intervention ",3
334325,18-FEB-12,17-FEB-12,Shinoj,,en,70.31.53.175,jadehierons@sympatico.ca,14956392,000000123360260,5,,"The technician was very polite, friendly and helpful.
Thank you",5
334326,18-FEB-12,17-FEB-12,Patrick,,en,50.101.255.120,alew@sympatico.ca,14951522,000000123344567,,1,,3
334327,18-FEB-12,17-FEB-12,Houssem,,fr,76.71.178.227,annette.beaudoin@sympatico.ca,14951784,000000123348572,5,5,rien,5
334328,18-FEB-12,17-FEB-12,Christine,,en,216.218.29.253,spanky13@sympatico.ca,14962534,000000123339662,1,1,Speak english! Keep work in canada! Longer business hours,1
334329,18-FEB-12,14-FEB-12,Yousri,,en,174.95.85.98,bedard.hydal@sympatico.ca,14913606,000000123270925,5,5,the customer service representative was fabulous however I should have never been in a situation to call Bell in the first place.  Switching back to Bell has been a tedious and time consuming experience.  The billing is still not quite right..I need to follow up weekly.  ,4
334330,18-FEB-12,17-FEB-12,Kamel,,en,70.48.71.16,dmlafleche@bell.net,14954314,000000123354853,2,1,I'm having problems with a new Ipod I recently purhased. I can't get passwords set up. Biggest issue is the language barrier. ,2
334331,18-FEB-12,17-FEB-12,Madhu,,en,184.147.179.25,kooch1@sympatico.ca,14957780,000000123339011,4,4,,4
334332,15-FEB-12,28-JAN-12,Gloria,,en,174.88.204.216,lphillips1954@bell.net,14776040,000000122900915,4,4,,4
334333,16-FEB-12,15-FEB-12,Alexandra,,en,70.27.153.193,schmittg@sympatico.ca,14936112,000000123299251,4,4,,4
334334,16-FEB-12,15-FEB-12,Alvin,,en,70.26.126.119,petergroschel@sympatico.ca,14934674,000000123289678,3,4,You gave me discount on my account which I appreciated but when I received my next bill the bill had increased instead of decreasing..so I called...gave then the confirmation number no one knew what department that was from or what it was about. I went through about 4 departments before we found the right one. A confirmation number should link you to the required info right away. maybe you need to add a letter for the to the confirmation number to signify the dept.,4
334834,14-FEB-12,12-FEB-12,Luis,,en,67.70.84.62,jnikmal@sympatico.ca,14896922,000000123224602,4,1,"To begin, I must advise that I am not a ""techie"". My concerns started on Friday, February 3rd. about a week before this last phone call on Sunday February 12th. The problem was that my Bell internet access failed to work. I made an immediate first call to your help line. Initially, your Bell Rep suggested, after considerable time spent endeavouring to correct the problem, that my Modem was probably outdated and that I should look to replacing it. I accepted. He then ordered your 2WIRE Bell Modem which I received on Thursday, February 9th. 2012. The following day, I tried to connect the modem. It would not respond. I immediately made another telephone call to your help line. I spent about 1.5 hours trying to correct the problem with another Rep. It was finally suggested by your Rep. that the matter would be corrected by 12:00 midnight that night, which it wasn't. I again telephoned the next day and was asked by another Rep. to perform the same configurations for about another 1.5 hours. Still no internet. I was then passed on to your test centre and again went thru another hour trying to fix the problem with another Rep. It was then decided by rather forceful insistance on my part to have a Bell technician sent to my home to finalize and correct the problem. That happened on Monday February 13th. at approximately 3:00pm. After, going thru all the same configuations that I had been asked to perform in 3 previous calls, your technician decided to  change the modem for another of the same make, which he did. Once changed, the internet instantly began to function. Your technical Rep. then said that the Modem I had received via mail was probably a ""DUD"". Therefore, after about 7 different calls to your help line over the period of a week, the matter was finally solved. To make matters worse, whenever I would bring up the possibility of hardware malfunction, I was politely shot down. I am truly annoyed at how long this matter has taken to settle. Bell has always been my server in telephone matters. I've been with Bell Expressview and Bell Internet for more than ten years. I did suspect I would be better served. All this to mention that had the technician been asked to attend my home sooner, the matter may have been solved sooner. That's the one thing I guess your Company could have done better.
In closing, I would hope to have someone higher on the corporate chain correspond and acknowledge my concerns.",3
334835,14-FEB-12,13-FEB-12,Nouha,,fr,70.29.145.14,diane.beaudry034@sympatico.ca,14904352,000000123238349,5,5,Le travail a été excellent et rapide. merci,5
334836,14-FEB-12,12-FEB-12,Jason,,en,70.50.59.186,derrick.kapitan@sympatico.ca,14895032,000000123232938,5,5,Bell is always helpfull. Thank-you. ,5
334837,14-FEB-12,13-FEB-12,Sondes,,fr,76.65.89.10,sartiani@sympatico.ca,14910542,000000123241479,5,5,"Les prix qui ne sont pas les moin cher!.. Le probleme avec Bell est n'est pas le service a la clientèle ca tous les préposer a qui j'ai demander de l'aide pour internet ou pour des prix sont excellents, mais les prix qui ne sont pas les plus bas, nous allons probablement changer pour vidéotron notre internet et téléphone maison car moin cher! Nous avons essayer de changer la télévision pour Bell ce qui étais notre premier choix mais nous nous somme raviser...car notre but etais de diminuer les couts...",5
334838,14-FEB-12,13-FEB-12,Luis,,en,174.94.20.162,happytailsbb@sympatico.ca,14905740,000000123236014,5,4,nothing,5
334839,14-FEB-12,13-FEB-12,Katherine,,en,74.14.61.46,caljan@sympatico.ca,14903278,000000123244989,5,5,"The agent I dealt with was excellent. It is too bad that customers need to shop around before Bell can give competive rates. In our case we had signed up to switch to another provider for both our phone and internet. I do not look forward to having to call Bell after this one year of promotions is up in order to maintain competitive pricing. I would like to see that Bell could be more proactive in offering their customers solutions, therefore the customer would not need to shop for other providers.I think that long time  loyal customers should have as much importance as the new customers do.  My answer to the last question is soley based on this reason and not anything to do with the  customer service that I did receive from Kate.  I also made a call back to Bell and spoke to another agent (Jan) on Feb 14/12 who was equally as helpful and provided great service. The end result is that I have chosen to stay with Bell and we cancelled our agreement with the other company. By the time I spoke with the agent on Feb 14 there was already an order received by Bell to cancel our home phone. 
Janet Sparkes",4
334840,15-FEB-12,15-FEB-12,Kota,,en,174.95.194.205,edgerdastefan@bell.net,14915900,000000123285624,5,5,,5
334841,15-FEB-12,14-FEB-12,Temsu,,en,65.95.251.123,davidpriebe@sympatico.ca,14915274,000000123271958,5,5,,4
334842,15-FEB-12,14-FEB-12,Herbert,,en,65.95.248.249,wwielgus@bell.net,14924792,000000123284573,2,3,,3
334843,15-FEB-12,14-FEB-12,Srinivasan,,en,184.147.189.191,curran3@sympatico.ca,14914962,000000123264156,,5,don't know,3
334844,15-FEB-12,14-FEB-12,Hayett,,fr,70.26.200.183,ateliersdor@sympatico.ca,14913324,000000123269709,5,5,,5
334845,15-FEB-12,14-FEB-12,Bedre,,en,64.228.148.203,bgrapes@sympatico.ca,14913692,000000123280409,1,1,Train your operatives to speak the english language better,2
334846,15-FEB-12,14-FEB-12,Rocco,,en,74.12.188.10,bill.bowman@sympatico.ca,14913720,000000123264996,4,,,
334847,15-FEB-12,14-FEB-12,Marwen,,fr,174.88.167.29,mjose28@sympatico.ca,14920832,000000123281969,4,4,la continuité à présent,4
334848,15-FEB-12,14-FEB-12,Sajid,,en,174.92.75.225,lynda.danis@sympatico.ca,14919716,000000123284846,5,5,"I have no complaints and was totally satisfied with the work Mohammed did.
",5
334849,15-FEB-12,14-FEB-12,Juliio,,en,184.147.234.164,preston54@sympatico.ca,14921950,000000123280863,5,4,,5
334850,15-FEB-12,14-FEB-12,Marc,,fr,67.68.250.120,bougi01@sympatico.ca,14913880,000000123272422,5,5,"Votre conseiller fut très compétent avec une approche client des plus attentive.
Le problème a été réglé à ma grande satisfaction
Merci 
continuer avec une tel service
",5
334851,15-FEB-12,14-FEB-12,Sabrine,,en,69.157.150.148,laly@sympatico.ca,14919112,000000123274443,5,5,,5
335277,15-FEB-12,14-FEB-12,Melvin,,en,70.54.77.250,mrflower@sympatico.ca,14921016,000000123276045,1,1,"No call was made from this location
concerned that info was incorrectly provided or access somehow given ",3
335278,15-FEB-12,14-FEB-12,Nicholas,,en,65.95.162.144,lehouse1936@bell.net,14919288,000000123269466,1,1,"Get the problem with my account straightened out.  I have had this mess since January 13, 2012.",1
335279,15-FEB-12,14-FEB-12,Karina,,en,76.66.132.13,peter.schulman@sympatico.ca,14921722,000000123267029,4,4,No suggestions at this time.,4
335280,15-FEB-12,14-FEB-12,Karee-Anne,,en,70.27.45.86,jan.percy017@sympatico.ca,14917712,000000123272814,5,5,stop it from happening to begin with.,4
335281,15-FEB-12,14-FEB-12,Marga,,en,74.12.83.58,john.yeghouchian@bell.net,14918336,000000123273259,5,5,,5
335282,15-FEB-12,14-FEB-12,Nidhal,,en,184.144.230.111,zpetrovich@sympatico.ca,14925032,000000123280799,,1,,
335283,15-FEB-12,14-FEB-12,Awatef,,fr,70.51.15.119,marlene.zielonka@sympatico.ca,14920214,000000123267851,1,1,"j' ai faite une demande le29 javier pour un modem blanc pour mon ordi, car j'ai le noir présentement, ont me dit que je vais le recevoir 5 jours ouvrable aprés mon appel, je n' ai jamais recu mon modem aprés avoir appellé plusieurs fois nous sommes le 15 février j, ai telléphoné hier et la ont m' a encore promis que je l' aurais dans 5 jours, cela fait 4 fois que l' ont me dit ca, et je n, ai toujours rien recu, ont me fait perdre mon temps car j' attend le facteur chaque jours et rien,de plus un magasin de bell mobilité au numéro 514-322-3202 ont voulu me forcer a prendre une nouvelle instalation qui me lierais avec la télé,le téléphone et internet je leur ai dit que je n' en voulait pas, il m' ont dit qu' il passerait le 17 février je leur ai dit que je n' en voulait pas il m' ont qu, il viendrait s' en appellé,ho, je peux décider je crois ce que je veux et ce que je ne veux pas, j, ai retéléphoné a la boutique pour leur dire de ne pas venir que je n, ouvrirais pas la porte, le gars ma répondu je vous rappelle dans dix minutes, aucun retour d, appel n, a été effectuer, j, ai l' impression que bell pousse ses clients a s, abonner ailleurs car vraiment je n' ai aucun service de la part de bell, et j, attend toujours mon modem.a chaque personne a qui j, ai parlé mon donné leur nom ainsi que leur code de confirmation,mais rien ne se fais et chaque fois que j, appel bell, ont me refait une nouvelle demande me disant que cette fois ci c' est la bonne, mon impression qui est personnel je crois que l' ont se fou de moi.
merci de prendre le temps de lire mes commentaires.
marlène zielonka",2
335284,15-FEB-12,14-FEB-12,Carole,,fr,69.159.157.85,ni_chouette@sympatico.ca,14921224,000000123269549,4,4,Il aurait fallut que le ou la première répondant fasse les rectification parce que ce que j'ai du passer 2 ou 3 personnes avant d'avoir une réponse satisfasant.,2
335285,15-FEB-12,14-FEB-12,Elyes,,fr,50.100.128.74,solutionsls@bell.net,14923482,000000123271219,1,2,,
335286,15-FEB-12,13-FEB-12,Nebgha,,fr,50.100.136.173,nico4@bell.net,14909014,000000123240892,5,5,,5
335287,15-FEB-12,12-FEB-12,April,,en,64.231.93.205,tyler.puurunen@sympatico.ca,14901110,000000123225257,3,3,"Based on future promotions with Bell I would stongly recommend the contract be mailed to the customer before hand, so the  customer fully understands what he is buying into, extra charges, etc.This way there will not be misinterpretations
misunderstandings and breach of trust with existing Bell customers.",2
335288,15-FEB-12,14-FEB-12,Lobna,,fr,64.229.102.7,jeudisansfaute@sympatico.ca,14918044,000000123268527,5,5,,4
335289,15-FEB-12,14-FEB-12,Raouf,,fr,76.67.145.22,alemire_7@sympatico.ca,14912820,000000123275705,4,4,"M'offir un modem sans-fil en 802.11n (la norme aujourd'hui) gratuitement au lieu de devoir payé 50$.
J'ai reçu le nouveau modem sans frais 2Wire en 802.11g aujourd'hui.
",4
335290,15-FEB-12,14-FEB-12,Olivier,,fr,174.88.244.68,seynett@bell.net,14923218,000000123279664,4,4,,3
335291,15-FEB-12,14-FEB-12,Dorsaf,,fr,174.89.218.146,landryghislaine@sympatico.ca,14919118,000000123271777,1,1,problème  non résolu,2
335292,15-FEB-12,14-FEB-12,Sowmya,,en,74.14.25.236,djketteman@sympatico.ca,14915548,000000123282882,1,1,I suggest you train and test your reps thoroughly before they take the calls to help the customer. ,3
335293,15-FEB-12,12-FEB-12,Moses,,en,192.75.165.28,Hwtsui@bell.net,14892989,000000123222427,5,5,Please try not to have hardware problems with the internet service again. ,5
335294,15-FEB-12,14-FEB-12,Afef,,en,64.228.210.47,cprovost@sympatico.ca,14914898,000000123281145,5,4,You did good.,3
335295,15-FEB-12,14-FEB-12,Mohammed,,en,76.68.14.7,camilla60@bell.net,14914148,000000123278316,5,5,,5
335296,15-FEB-12,13-FEB-12,Kurt,,en,70.53.227.232,graziella.nitti@sympatico.ca,14905616,000000123236095,4,4,No comments.,4
335297,15-FEB-12,14-FEB-12,Gilberto Jose,,en,184.144.131.98,kjulian@sympatico.ca,14918942,000000123282047,5,5,Everthing was professional,5
335298,15-FEB-12,14-FEB-12,Mohamed,,fr,76.67.212.97,plevesque01@sympatico.ca,14921892,000000123274468,4,4,rien,5
335299,15-FEB-12,13-FEB-12,John,,en,76.65.9.97,wambas1@sympatico.ca,14911864,000000123240452,5,,"John suggested that the problem most likely was  the modem supplied by the VOIP company. They are in the process of replacing the present one.
John was all one expects from a company representative!",4
335300,15-FEB-12,14-FEB-12,Romeo,,en,70.29.61.87,thomas.neville@sympatico.ca,14924096,000000123262736,4,5,,4
335301,15-FEB-12,14-FEB-12,Luis,,en,174.94.57.117,mayfam@sympatico.ca,14920376,000000123276662,5,4,"Installation booklet could have resolved this issue before I had the problem. The new replacement modem sent me did not have the proper instalation instuctions for the wireless to operate my other laptops with my printer, or tell me my printer had to be reprogrammed to match the new modem SSID & network#. I personally worked to try to resolve this issue for 2 days thinking there was something wrong with the way I had installed the modem,this was very frustrating & time consumming.",4
335302,15-FEB-12,14-FEB-12,Dhanasekar,,en,67.71.2.163,james.skinner@sympatico.ca,14917668,000000123285352,5,5,,5
335303,15-FEB-12,14-FEB-12,Casey,,fr,184.144.185.38,ch.gravel@sympatico.ca,14914398,000000123264739,4,5,rien d'autres,5
335304,15-FEB-12,14-FEB-12,Hassen,,fr,70.26.205.14,sylvie474@sympatico.ca,14923860,000000123266912,5,5,Rien. Votre conseiller a très bien répondu à notre question. Nos inquiétudes se sont dissipées.,5
335305,15-FEB-12,14-FEB-12,Jessica,,en,69.156.56.16,franceandre@sympatico.ca,14916380,000000123279263,5,5,,4
335306,15-FEB-12,13-FEB-12,Ines,,en,184.148.177.212,raylat@sympatico.ca,14909854,000000123235793,4,,"not sure . we will see next month , when I get my next bill
",2
333786,10-FEB-12,09-FEB-12,April,,en,50.101.49.68,kmtbutler@sympatico.ca,14886448,000000123164973,3,4,It is much different rating a person with whom I had a very brief conversation and who was processing a credit for poor service over the past number of weeks.  I have no complaints about April.  She too was polite and did what she needed to do to process a credit for me.   Asking me if I am likely to recommend Bell (and this has nothing to do with April) right now with the problem ongoing for a month is NO!,1
333787,10-FEB-12,06-FEB-12,Brittany,,en,69.158.168.224,rose.meness@bell.net,14877394,000000123097832,3,3,"I contacted Bell to lower my monthly costs as I am on fixed income.  Although, the overall bill was reduced somewhat, I thought it would be better, especially with the one-time modem cost of $49.95...the modem should be no cost with the internet.  Moreover, I have an excellent wireless modem which cannot be used with Bell Internet so it is just gathering dust...I should be able to use it with Bell internet service.  Overall, in my opinion, communications costs should be lower instead to going higher and higher all the time.  Or special pricing for seniors would be a great help.  Thank you for reading my comments.",5
333788,10-FEB-12,18-JAN-12,Vincent,,en,64.229.211.9,paul132@sympatico.ca,14656854,000000122658974,4,4,,4
333789,10-FEB-12,18-JAN-12,Edwin,,en,64.229.211.9,paul132@sympatico.ca,14656856,000000122659846,4,4,,4
333790,10-FEB-12,09-FEB-12,Med Mehrez,,fr,67.68.109.137,gaetan_lavoie@sympatico.ca,14883918,000000123162430,5,5,,5
333791,10-FEB-12,09-FEB-12,Hemavathi,,en,67.71.64.82,dmctag@sympatico.ca,14882840,000000123181398,2,2,See reference 123180989,3
333792,11-FEB-12,09-FEB-12,Judith,,en,70.51.162.240,spokes@sympatico.ca,14891414,000000123176765,5,5,,5
333793,11-FEB-12,09-FEB-12,Eric,,en,174.95.216.112,gdweston@sympatico.ca,14884060,000000123167559,4,4,,4
333794,11-FEB-12,06-FEB-12,Tayssir,,fr,76.71.202.13,michel_cyr@sympatico.ca,14875780,000000123093112,5,5,,5
333795,11-FEB-12,09-FEB-12,Nebil,,fr,24.21.201.107,rmclick@sympatico.ca,14890324,000000123164576,1,2,avoir des technicien avec experience,1
333796,11-FEB-12,27-JAN-12,Elyes,,en,174.88.149.73,coldon4k@sympatico.ca,14758774,000000122883837,2,3,Pamela could have gone in a little further with my problem and tell me why my 'out going e-mails' were not going out!!,3
333797,14-FEB-12,13-FEB-12,Colleen,,en,207.164.125.86,mulley3@bell.net,14908894,000000123236958,4,5,,4
333798,14-FEB-12,13-FEB-12,David,,en,184.145.104.107,jingwang71@sympatico.ca,14906558,000000123237141,3,2,It will be better if I can see the right number in my bill. I am still very frustrated about my internet usage allowance. It is still telling me over the limit and charging me a lot after the upgrade which I have asked more than 40 days ago.,2
333799,14-FEB-12,13-FEB-12,Gopi Rathinam,,en,72.186.76.230,garycadaret@sympatico.ca,14905272,000000123239499,5,5,Previous rep could have done same but did not resolve problem.,5
333800,14-FEB-12,02-FEB-12,Andrew,,en,74.14.1.111,nybo@sympatico.ca,14835296,000000123005297,5,5,,5
333801,14-FEB-12,13-FEB-12,Balaji,,en,70.31.83.122,clivekay@sympatico.ca,14903762,000000123245020,4,4,,4
333802,14-FEB-12,13-FEB-12,Obe,,en,97.96.79.244,rmworkman@sympatico.ca,14910140,000000123243628,4,5,,4
333803,14-FEB-12,13-FEB-12,Twinx,,en,70.55.29.103,sparling@sympatico.ca,14910972,000000123246114,5,5,"nothing.  He answered my questions , did the research toi find the best solution for me , and made it happen",5
333804,14-FEB-12,13-FEB-12,Allaura,,en,70.52.167.108,joelfconron@bell.net,14906670,000000123250965,1,1,"I have had nothing but problems since the installation of all three of your services. I have paid 5 times what I should have up to this point as my services have not been bundled together even though that is what I ordered. I have never had a more negative, horrid experience with a company. I am completely dissatisfied and am putting all of the phone calls dates and times I spoke with a representative  of Bell together so I can take it to the BBB and the Ombudsman!",1
333805,14-FEB-12,13-FEB-12,Gattu,,en,174.89.53.67,anthony.allevato@sympatico.ca,14902430,000000123248575,4,4,,5
333806,14-FEB-12,13-FEB-12,Mohamed,,en,74.15.46.250,pccnn@sympatico.ca,14909432,000000123240908,4,5,,4
333807,14-FEB-12,13-FEB-12,Hanen,,fr,174.91.245.159,maurice.gareau@sympatico.ca,14908348,000000123238210,1,2,"me faciliter la possibilité d,obtenir la pièce défectueuse de sympatico",3
333808,14-FEB-12,13-FEB-12,Rudys,,en,70.31.120.25,royal3@sympatico.ca,14910326,000000123239163,4,3,,4
333809,14-FEB-12,13-FEB-12,James,,en,70.27.73.151,rantonio@sympatico.ca,14909830,000000123246434,5,5,have your customer service/loyalty people know a little (not complex answers) about some basic tech knowledge.,5
333810,14-FEB-12,13-FEB-12,Paul,,en,70.26.132.153,ira.morris@sympatico.ca,14906054,000000123246356,2,2,"be more understanding to the problem discussed, especially after having 3 calls in a short time span about the same issue",2
333811,14-FEB-12,03-FEB-12,Azza,,fr,174.93.201.214,hans.darmstadt@sympatico.ca,14844042,000000123028973,4,4,"Pour cet appel précis, rien.  Pour le reste, quelques petites choses.",4
333812,14-FEB-12,13-FEB-12,Tracey D,,en,74.14.40.119,rudy.giesa@sympatico.ca,14910372,000000123238660,5,5,"Completely satisfied with the service
from TRACEY D",5
333813,14-FEB-12,13-FEB-12,Michael,,en,64.231.97.177,s.hannon@sympatico.ca,14910434,000000123247468,5,5,,5
333814,14-FEB-12,13-FEB-12,Charles,,en,74.15.76.114,corriev@sympatico.ca,14903832,000000123248403,4,5,"none
",3
333815,14-FEB-12,13-FEB-12,Gustavo,,en,174.94.27.73,hdancy@sympatico.ca,14905786,000000123239945,5,5,,5
333816,14-FEB-12,13-FEB-12,Pau,,en,174.92.76.39,lrbrereton@sympatico.ca,14907784,000000123247618,4,4,"Again, my service call was fine but had Bell adhered to our contract agreement in the first place, I would not have had to waste my time with this call.",3
333817,14-FEB-12,06-FEB-12,Juan,,en,184.144.11.224,bogoosh@sympatico.ca,14870600,000000123082082,4,4,,4
333818,14-FEB-12,13-FEB-12,Jenette,,en,76.64.126.50,gordlg@sympatico.ca,14905572,000000123236091,4,5,explain usage charges on the bill,4
333819,14-FEB-12,18-JUL-11,Joel,,en,184.144.23.12,tdicasa@bell.net,12629987,000000118555340,5,5,I would like to have known about the 25 MB limit on attachments. Also how to use the program to bundle photos without using attachments.,4
333820,17-FEB-12,15-FEB-12,Suzon,,en,64.231.93.146,heathercheyne@sympatico.ca,14930032,000000123301326,5,5,,5
333821,17-FEB-12,16-FEB-12,Ronda,,en,76.69.140.247,alejandro.perez@sympatico.ca,14938598,000000123328502,4,4,,3
333822,17-FEB-12,15-FEB-12,Ashley,,en,70.52.72.253,lr.shelley@bell.net,14932544,000000123300815,2,1,by not hanging up on me twice....,2
333823,17-FEB-12,20-JAN-12,Vijayashanti,,en,70.50.66.81,pthill@sympatico.ca,14670702,000000122694485,5,4,,5
333824,17-FEB-12,16-FEB-12,Kevin,,en,67.70.162.221,bigal11@sympatico.ca,14939486,000000123317231,5,5,nothing at all- everything was exceptional,5
333825,17-FEB-12,16-FEB-12,Nafti,,fr,70.53.198.137,vaillant.lecuyer@sympatico.ca,14950248,000000123324504,4,5,rien d'autre,5
334335,16-FEB-12,15-FEB-12,Luis,,en,76.70.116.74,creative.gardens@sympatico.ca,14927624,000000123287090,5,4,I don't know why the system went down in the first place.  It was inconvenient and a waste of my time.  Especially with my rates shooting up so high just prior to this issue.,3
334336,16-FEB-12,15-FEB-12,Earl,,en,64.229.85.197,garbutt2@sympatico.ca,14929382,000000123296801,3,3,"Have been having ongoing billing issues with Bell. As a long-term customer with bundled services, I called Bell to discuss our services as a Bell store told me we were paying way too much for various servies such as internet. When I called and brought this issue up with Bell I was immediately offered discounts on some of our services. This transpired in November and I have to call each month as our bill does not reflect these offers. I find it highly irritating and time consuming to have to call in and be transferred around each month to try and get this resolved. We feel very strongly that customer service is important and as a long-term customer do not feel that we are valued by Bell. ",2
334337,16-FEB-12,15-FEB-12,Charbel,,fr,174.88.85.177,maxime.filion@sympatico.ca,14933226,000000123300516,5,5,n/a,5
334338,17-FEB-12,16-FEB-12,Houcine,,en,70.54.82.241,lessard.t@sympatico.ca,14945048,000000123312083,5,5,"I just wished I had called earlier, I certainly would have save a lot of money...everything was resolved, thank you.",5
334339,17-FEB-12,16-FEB-12,Rolando,,en,64.229.47.166,ronlegault@bell.net,14948424,000000123314524,5,5,Nothing..,5
334340,17-FEB-12,16-FEB-12,Rodolfo,,fr,70.49.82.240,lorraine.oneil@bell.net,14945316,000000123327955,5,5,contact me in English,5
334341,17-FEB-12,27-JAN-12,Antony,,en,70.50.54.15,elizabechard@sympatico.ca,14760054,000000122865890,5,5,"Was here when he said,no complaits!!!",5
334342,17-FEB-12,16-FEB-12,Ivan,,en,69.158.91.129,gwallan@sympatico.ca,14942686,000000123324490,4,4,Offer more incentives/sales to  long time customers not just new customers,4
334343,17-FEB-12,15-FEB-12,Karina,,en,70.31.120.203,ralph.frischknecht@sympatico.ca,14935068,000000123288966,5,1,She did all she could but it was passed on to someone else as it sounds like the line outside has problems. They supposedly sent someone to check but the speed has nt improved.,4
334344,17-FEB-12,16-FEB-12,Heni,,fr,70.49.112.102,sonya.vanier@sympatico.ca,14949354,000000123331712,5,5,"Mon expérience d'hier avec Hény a été parfaite.  Par contre j'ai eu un problème la semaine dernière, ils ont débranché mon téléphone mais on omis de remettre une ligne sèche.  Il a fallu six jours et plusieurs appels avant que le problème ne se règle.  J'étais sur le point de changer de cie.  Car j'ai parlé â plusieurs personnes et aucunes d'elles ne semblaient savoir quoi répondre.  Un moment le problème etait chez moi et l'autre â la centrale.  A ce moment je n'aurais vraiment pas recommander Bell â qui que  ce soit.",4
334345,17-FEB-12,15-FEB-12,Srinivasan,,en,76.68.129.105,rgmccormick@sympatico.ca,14935348,000000123287932,5,5,,5
334346,17-FEB-12,16-FEB-12,Quintin,,en,65.92.14.6,ken.niepage@sympatico.ca,14944540,000000123315023,5,5,,5
334347,17-FEB-12,16-FEB-12,Eric,,en,74.15.241.74,clareper@sympatico.ca,14940358,000000123319052,5,5,Shorter wait time to speak to a technician,5
334348,17-FEB-12,16-FEB-12,Sondes,,fr,70.48.156.57,marcarchambault@sympatico.ca,14945728,000000123316869,5,5,Éliminer les repères électronique pour avoir accès plus rapidement à une ressource humiane ! On a oublié la base dans notre société d'aujourd'hui d'être en communication avec des gens tout simplement !,5
334349,17-FEB-12,16-FEB-12,Oussema,,fr,65.95.73.221,jpotvin009@sympatico.ca,14944162,000000123327203,5,5,Tout a été fait dans la normale et je suis bien satisfait.,5
334350,17-FEB-12,16-FEB-12,Alexandre-Hugo,,fr,184.147.254.188,andree.sylvestre@sympatico.ca,14938798,000000123314897,4,4,Je regrette qu'une chose: c'est que je sois obligé d'appeler et de talonner l'entreprise pour des changements sur ma facture unique et cela toujours en plus...janvier un montant total...février un montant différent....Dieu sait combien je perds de temps au téléphone....,2
334351,17-FEB-12,14-FEB-12,Mohamed Bilel,,fr,67.70.146.163,miramon@sympatico.ca,14920796,000000123264064,4,4,,4
334352,17-FEB-12,16-FEB-12,Sami,,fr,70.48.56.204,jacques_nicole.plouffe@sympatico.ca,14943316,000000123317236,5,5,Tout a été parfait,5
334353,17-FEB-12,16-FEB-12,Kurt,,en,65.94.36.127,brubin@sympatico.ca,14939778,000000123311955,4,5,he really helped me and was a class act to speak to. we need more of his kind to help us. thank you and all your bell team.  bram rubin,5
334354,17-FEB-12,16-FEB-12,Nejib,,en,184.148.172.198,pierreprovost@sympatico.ca,14947626,000000123312729,1,1,why was I not warned about the purchase of the 2wire router? And why do I have to purchase the 2wire suddenly?,
334355,17-FEB-12,16-FEB-12,Prince,,en,74.14.42.91,jjowilson@sympatico.ca,14943812,000000123323363,1,1,"When I spoke to the representative, they had very poor English skills and I had to ask them to repeat what they were saying multiple times. The rep was not understanding what I was asking for, and ended up upgrading my service which was not asked for at all. This I only found out in a later call regarding another question. Now I will have to wait 2 weeks to undo what this rep messed up on my account. I'll probably still have to call back again and waste more of my time because I bet the corrections were not made properly. It will be an easy decision to leave all my Bell services in the near future. Thank-you.",1
334356,17-FEB-12,16-FEB-12,Luis,,en,99.252.236.23,cdekking@sympatico.ca,14940096,000000123334405,4,4,I was told that someone would be calling me back in about 15 minutes once the line issue was resolved. I never received that call.,4
334357,17-FEB-12,14-FEB-12,Manoj Sandra,,en,64.229.154.33,rsmc@sympatico.ca,14922792,000000123274640,4,4,to answer the phone,5
334358,17-FEB-12,16-FEB-12,Luis,,en,64.229.95.151,hayme@sympatico.ca,14942814,000000123319391,5,5,Completly satisfied with everything at this time. Thank You.,5
334359,17-FEB-12,16-FEB-12,Rebecca,,en,206.47.249.247,agrif@sympatico.ca,14938508,000000123318452,5,5,one department for all services,5
334360,17-FEB-12,16-FEB-12,William,,en,99.247.148.84,jimandkate@sympatico.ca,14943772,000000123325343,5,5,Lower my rates automaticaly with out me having to shop around & calling you.,4
334361,14-FEB-12,03-JAN-12,Juan,,en,70.31.76.211,vera.bud@sympatico.ca,14472230,000000122283888,5,5,,5
334362,15-FEB-12,14-FEB-12,Lise,,fr,67.68.221.142,alain030@sympatico.ca,14912792,000000123265430,3,2,meilleur tarif,4
334363,15-FEB-12,14-FEB-12,Emmanuel,,en,74.14.25.236,djketteman@sympatico.ca,14915550,000000123282051,4,4,"I thought that my issue was resolved, which it may have been, after many hours. However, when I opened my email to send some messages, I found that I had no address book - it was all wiped out.  I again had to call Sympatico. ",3
334364,15-FEB-12,14-FEB-12,Pascal,,fr,216.252.83.63,n.milne1@sympatico.ca,14921140,000000123266744,3,2,,2
334365,15-FEB-12,14-FEB-12,Shakeel,,en,65.93.111.129,kathleen.black@sympatico.ca,14918718,000000123273445,5,5,"voice only response frustrating, so I dialed 0 to get a real person, who was very helpful",5
334852,15-FEB-12,14-FEB-12,Dashrathan,,en,70.31.17.105,jens.wollesen@sympatico.ca,14917992,000000123262231,1,2,"This refers to the last call, after a day without internet. After having referred four times to different people, I got one technician who seemed to have had an idea of my problems (no internet). He promised to solve it, and to call back (I gave him my and wife's mobile numbers, because, at that time, even our land line did not work). He solved the problem, but never called back. That was about nine o'clock in the evening. So, clearly, it was a problem on your side, a switch or whatsoever, and no one before could get this problem solved. This is unacceptable. I depend on your service. And I pay good money for it! Before, at around nine in the morning, I asked your employee whether there was any outage in my area (Toronto, North York) and she would not know! What, actually, DO your people know there? I would suggest to fire them, and just play musac and saying the line is busy, that would, in the end, be about the same thing. Or, you can say: if you cannot connect to the internet, send an appropriate message over the internet.
best
 JTW",1
334853,15-FEB-12,14-FEB-12,Mohamed Ali,,en,76.65.60.229,beaulieu.patrice@bell.net,14913590,000000123284972,4,5,"Should havé offer thé option of not login in my computer as this made me feel inconfortable . Just to give me instructions over the phone would have been ok. Can you clarify if anything was installed on my computer during this procedure? Otherwise, thé agent was excellent.",4
334854,15-FEB-12,14-FEB-12,Djouaihia,,fr,65.93.185.71,daniel.anctil@sympatico.ca,14915102,000000123265100,5,5,,4
334855,15-FEB-12,14-FEB-12,Darwin,,en,76.68.49.69,isaba@sympatico.ca,14917478,000000123272468,4,5,,5
334856,16-FEB-12,13-FEB-12,Mukendi,,en,70.31.37.227,manson12@sympatico.ca,14908036,000000123248639,5,5,"nothing! I think I would rate it 7-9. All questions were answered correctly. With honesty and knowing what he was talking about. Rare very, very rare
Frank Scaffidi",5
334857,16-FEB-12,06-FEB-12,Mariem,,en,65.94.125.150,yhsun888@sympatico.ca,14879104,000000123098655,5,5,price,4
334858,16-FEB-12,15-FEB-12,Lisa,,en,72.136.159.59,rbramwell@sympatico.ca,14935196,000000123286617,5,2,"You do not provide your loyal, long term customers with a reason to stay when an existing contract runs out.  Variously, your prices or packaging for existing customers is grossly far from competitive.  It is quite dumb, actually.",1
334859,16-FEB-12,15-FEB-12,Houssem,,fr,70.55.99.215,louisdion59@sympatico.ca,14932500,000000123301938,5,5,,5
334860,16-FEB-12,15-FEB-12,Rowena,,en,76.70.74.85,adamterry@sympatico.ca,14925562,000000123306460,3,3,I spent 1.5 hours on the phone...  mostly on hold.  That is a little bit ridiculous.,3
334861,16-FEB-12,15-FEB-12,Chaabane,,fr,50.101.178.100,moniqueperreault1@sympatico.ca,14933812,000000123298062,4,3,Que le système internet demeure rapide en tout temps au lieu d'attendre que l'on soit obligé de vous appeler suite à notre grande impatience face à cette lenteur répétitive,4
334862,16-FEB-12,15-FEB-12,Olfa,,fr,70.29.163.238,julien005@sympatico.ca,14931450,000000123286325,4,4,Répondre plus rapidement à mon appel. J'ai attendu environ 75 minutes avant de parler à quelqu'un.,4
334863,16-FEB-12,09-FEB-12,Hector,,en,70.49.109.154,kenneth.desjardine@sympatico.ca,14886292,000000123166961,4,5,,4
334864,16-FEB-12,15-FEB-12,Andrea,,en,67.70.81.188,morris.law@sympatico.ca,14933840,000000123307410,5,4,Good services.,5
334865,16-FEB-12,15-FEB-12,Maria,,en,206.130.173.59,alcotter@sympatico.ca,14925712,000000123287936,5,5,,5
334866,16-FEB-12,15-FEB-12,Danielle,,en,184.147.234.109,elizabeth.rego@sympatico.ca,14928748,000000123291898,5,5,"Nothing at all, Danielle was exceptional, she was courteous, kind and I felt she sincerely wanted to help me to the best of her ability.  I wish there were more customer service representatives like Danielle.",5
334867,16-FEB-12,15-FEB-12,Rudolf,,fr,65.92.171.229,paco5@sympatico.ca,14934362,000000123297193,5,5,Tout était très bien et très poli.,5
334868,16-FEB-12,15-FEB-12,Brent,,en,174.95.253.13,bfarrer@bell.net,14926556,000000123306699,4,4,Takes too long to evaluate the problem requires next level support.,4
334869,16-FEB-12,15-FEB-12,Michael,,en,208.124.201.218,keith.waterfield@sympatico.ca,14931670,000000123292178,4,4,,4
334870,16-FEB-12,15-FEB-12,Isabelle,,en,208.124.201.218,keith.waterfield@sympatico.ca,14931672,000000123291415,4,4,,4
334871,16-FEB-12,15-FEB-12,Houssem,,fr,74.15.212.106,dany.allaire@sympatico.ca,14927850,000000123298482,5,5,Tout à été bien fait et le temps d'attente très court,5
334872,16-FEB-12,15-FEB-12,Jose,,en,70.53.109.169,laurine2@sympatico.ca,14932086,000000123302597,1,2,"When I first called before being on the phone for over an hour, I asked if there was an Internet outage in the area. Jose and then Ivor, both told me there wasn't. After resetting, and restarting my modem several times, Ivor FINALLY checked again to find there was in fact an outage and it was not my modem. This is the second time this has happened. I wasted an hour of my time, not to mention I was without internet service for over 4 hours.",1
334873,16-FEB-12,15-FEB-12,Irving,,en,67.68.50.167,scalbeck@sympatico.ca,14936100,000000123291855,3,3,"The people I dealt with were fine.  You need to improve the speed of internet service in Thornhill, ON.",3
334874,16-FEB-12,15-FEB-12,Houcem,,fr,50.100.131.143,claire.touchette@sympatico.ca,14927434,000000123293502,5,5,tous a été parfais merci,5
334875,16-FEB-12,15-FEB-12,Matthew,,en,174.88.200.61,iotoole@sympatico.ca,14930364,000000123296820,1,1,"communicate, give information and have a central billing process where someone at Bell can speak to the whole phone bill and not just their segment of it.",2
334876,16-FEB-12,15-FEB-12,Gunson,,fr,174.89.87.25,luce.patry@bell.net,14932578,000000123301458,5,4,,4
334877,16-FEB-12,15-FEB-12,David,,en,70.54.22.93,timish@sympatico.ca,14937218,000000123301781,5,3,Offer more useful options on Home Phone..,5
334878,16-FEB-12,13-FEB-12,Sondes,,fr,184.145.168.77,raymondpelletier@bell.net,14909870,000000123245414,4,4,,5
334879,16-FEB-12,15-FEB-12,Ericka,,en,174.88.117.110,norbert.normand@sympatico.ca,14934188,000000123309218,5,5,could not have been any better,5
334880,16-FEB-12,09-FEB-12,Mel,,en,69.156.116.113,newman20@sympatico.ca,14888874,000000123169890,5,4,"Use a call centre in Canada where people speak fluent English.  Had to call a second time to get my order corrected.  The second call, the lady did a great job and fully understood my needs and corrected my initial order placed in January 2012.",3
334881,16-FEB-12,15-FEB-12,Wayne,,en,76.66.134.220,rp.sou@sympatico.ca,14935746,000000123288996,4,4,,5
334882,16-FEB-12,15-FEB-12,John,,en,74.14.25.11,wash28@sympatico.ca,14937706,000000123299975,1,2,English,1
334883,16-FEB-12,15-FEB-12,Wayne,,en,70.27.155.228,ejvespasiani@sympatico.ca,14928702,000000123306249,5,5,Very good service.,5
334884,16-FEB-12,14-FEB-12,Ricardo,,en,70.51.152.150,rsuperville@sympatico.ca,14922796,000000123285183,1,1,He told me the problem was with my computer and to call Apple.  I then ended up having to pay another technician who could not help me because it was a Bell problem.  I was not pleased.,2
335307,15-FEB-12,13-FEB-12,John,,en,76.69.134.110,me.cj@sympatico.ca,14908450,000000123240676,1,1,"Please have your tech help answer customer calls from Canada. When I ask the tech help person where they are and they say India, I hang up and try again later. Also, why is the first question can I take over your computor to resolve the problem. When I say no, they proceed with the help. There is absolutely no reason to take over your computor. There is no security for this so I only call if all other options fail.",1
335308,15-FEB-12,14-FEB-12,Luis,,en,65.95.105.192,ydcosta@sympatico.ca,14924876,000000123266651,4,4,Prevent or reduce internet outage,5
335309,15-FEB-12,14-FEB-12,Mario,,en,184.146.125.139,vrider@sympatico.ca,14924536,000000123262982,4,4,Took some time to resolve issue but it was resolve satisfactorily.,4
335310,15-FEB-12,13-FEB-12,Edgar,,en,70.50.65.131,denis061@sympatico.ca,14904260,000000123235976,5,5,"Your stated BAUD is 12 Mb/s for my service.
Windows task manger was reporting 1.4 MB/s.
Although I have 35 years experience with computers, it took a while and a couple of phone calls before I realized that I was dealing with Bytes and you were dealing with bits (1.4MBytes/s = 12Mbits/s -- Doh as I slapped my head).
You might want to clarify that somewhere.",5
335311,15-FEB-12,15-FEB-12,Jose,,en,65.95.48.188,cprocejus@sympatico.ca,14914897,000000123285706,5,4,,5
335312,15-FEB-12,13-FEB-12,Mohamed Amine,,fr,67.191.14.246,renebelliveau@sympatico.ca,14909966,000000123250794,5,5,,4
335313,15-FEB-12,14-FEB-12,Diaraye,,fr,64.229.74.253,Marin.M@sympatico.ca,14912398,000000123264153,5,5,rien,5
335314,15-FEB-12,14-FEB-12,Faouzia,,fr,70.55.66.204,rdsengouga@sympatico.ca,14922274,000000123264007,5,5,"rien
tout est inpicable",5
335315,15-FEB-12,14-FEB-12,Meriem,,fr,72.10.131.61,nuage23@sympatico.ca,14921384,000000123283575,1,1,Personnel qualifié.  La dame ne connaissait rien.  Elle m'a fait attendre longtemps sur la ligne.  À 4 reprises elle m'a dit un instant qui durait trop longtemps . N'a pas été capable de m'aider.  M'a promis que quelqu'un de qualifié me rappèlerais plus tard et personne n'a jamais rappelé.,2
335316,15-FEB-12,18-JAN-12,Khaled,,fr,189.164.101.224,guymom@bell.net,14651966,000000122666890,2,3,"Que notre demande fait au Personel ne se fait pas de façon correct , il faut toujour re contacter le personnel pour que les ajustements se façe et le crédit se fait le mois suivant , c'est vraiement déplorable .",2
335317,15-FEB-12,14-FEB-12,Moncef,,fr,70.52.90.44,creillat@sympatico.ca,14914918,000000123266239,4,4,,4
335318,15-FEB-12,14-FEB-12,Sulochana,,en,76.69.222.41,lucy.b@sympatico.ca,14919686,000000123284836,3,3,"Internet service was restored but had gone out several times.  I was put on hold and told that I was being put through to someone else because there was a problem with the line. I waited a few minutes, but no one got back to me. I'm sure this is just a temporary solution.",2
335319,15-FEB-12,14-FEB-12,Edgar,,en,69.157.152.168,elaine.shreeves@sympatico.ca,14915968,000000123284705,3,3,The waiting time for customer service to complete our call,3
335320,15-FEB-12,14-FEB-12,Danielle,,en,76.69.133.222,andreadis@sympatico.ca,14913034,000000123280915,4,4,fewer transfers between people,4
335321,15-FEB-12,12-FEB-12,Nischal,,en,74.15.58.191,gsmith006@sympatico.ca,14896078,000000123228852,1,1,Employ people who know how to fix problems.,2
335322,15-FEB-12,13-FEB-12,Faouzia,,fr,67.68.73.129,lariviere.mayette@sympatico.ca,14907416,000000123253196,5,5,,5
335323,15-FEB-12,13-FEB-12,Philip,,en,184.151.63.188,aborsos@sympatico.ca,14901988,000000123237670,1,1,Have reasonable policies & someone you could understand when talking to,1
335324,16-FEB-12,15-FEB-12,Mahender,,en,70.24.1.35,amurphy10@bell.net,14925904,000000123296611,5,5,Not a thing,5
335325,16-FEB-12,15-FEB-12,Maria,,en,174.94.9.85,p40e@sympatico.ca,14934356,000000123292024,4,5,,5
335326,16-FEB-12,15-FEB-12,Roberto,,en,174.95.192.106,apmanson@bell.net,14926098,000000123305962,2,1,I was told someone would call me back last night but no one ever did. Your word should be your bond.,3
335327,16-FEB-12,15-FEB-12,Yasmin,,en,174.91.139.123,willso@sympatico.ca,14937814,000000123310500,4,4,"
The customer rep was great but the tech that installed the internet box didn't install it correctly. A second tech came the following week and fixed the problem but two days later we continued to have problems. Only yesterday was someone able to help us figure out that the first tech had left both internet boxes connected!",3
335328,16-FEB-12,15-FEB-12,Souhaib,,fr,70.26.202.21,rcote@bell.net,14935230,000000123286439,2,,Trop de difficulté pour changer une facture électronique imposée en une facture par la poste ...En plus je dois payer pour celle-ci 2$ pour payer une facture ! il a fallu un deuxième conseiller pour réussir faire le changement  apres avoir argumenter presque une heur  !Merci ,1
335329,16-FEB-12,15-FEB-12,Martine,,fr,70.26.110.115,germonverlaf@sympatico.ca,14929510,000000123287225,5,5,,5
335330,16-FEB-12,15-FEB-12,Marc-Andre,,fr,69.157.158.235,l_31245@sympatico.ca,14931954,000000123299381,5,5,Tout a été parfait.,5
335331,16-FEB-12,15-FEB-12,Sandra,,en,74.15.247.233,jamar24984@sympatico.ca,14930566,000000123286354,5,5,,5
335332,16-FEB-12,15-FEB-12,Juan Carlos,,en,70.31.175.91,gicote@sympatico.ca,14929566,000000123291000,2,2,"This call was a follow up to many calls
which have taken place to tech. support
over the past 2 wks., starting Jan. 30
After calls and Bell service tech. coming and checking the modem which tech.support was the problem but service tech. did not think so.
After being without internet on and off
for about 2 wks. on Feb. 9th a replacement modem was supposed to have been sent by courier.
When I did not receive it by Feb 15, I called tech. support and throught some
checking -- the modem order and never been completed!!!!!!! What kind of service to you call this?????
The modem was SUPPOSEDLY sent our yesterday.  Fortunately our internet has be working since Sunday -- but, tech.support still feels that the modem is defective -- IF,the new modem arrives today and there are no more problems ---- guess that was the problem.  THAT IS IF IT HAS BEEN SENT OUT!!!!!!!!!!
This really was not Juan Carlos' problem
and should not reflect on his ability in performing his duties.",2
335333,16-FEB-12,15-FEB-12,Ricardo,,en,70.48.56.23,william.langton@sympatico.ca,14937796,000000123300544,5,5,nothing,5
335334,16-FEB-12,15-FEB-12,Sumithra,,en,70.31.120.38,tdallas@sympatico.ca,14937024,000000123299526,5,5,"Make this item available at the Bell store. This is a consumable item that shuts down all internet applications/transactions.  Obviously this item has prior promlems and should be more easily obtained.  My daughter is a Dr. and could not obtain necessary information on a very sick patient,  just be thankful you were not that patient.",5
335335,16-FEB-12,15-FEB-12,Mahender,,en,184.145.106.8,gmikalauskas@sympatico.ca,14929700,000000123293991,4,5,Nothing!,4
335336,16-FEB-12,16-NOV-11,Madhu,,en,70.24.107.18,gagnon2004@bell.net,13992610,000000121290235,1,1,everything!!,1
335337,16-FEB-12,12-FEB-12,Ronald,,en,76.71.99.231,andrex11@bell.net,14893498,000000123232553,4,4,,4
333826,17-FEB-12,16-FEB-12,Jose,,en,184.145.85.14,aseaton@sympatico.ca,14939060,000000123328039,5,5,"There is nothing that could have been done better!   Jose was perfection!   Pleasant, patient, informative - you name it, he has it all.   A total pleasure to have his assistance.   ",5
333827,17-FEB-12,16-FEB-12,Anna,,en,184.146.82.111,childsb@sympatico.ca,14940276,000000123316200,5,5,,5
333828,17-FEB-12,16-FEB-12,Jessica,,en,74.14.150.25,errens@sympatico.ca,14941668,000000123326364,5,5,,5
333829,17-FEB-12,16-FEB-12,Manel,,fr,76.67.142.185,diane.doyon@sympatico.ca,14941098,000000123314981,4,5,nil,4
333830,17-FEB-12,16-FEB-12,Madhu,,en,184.145.85.14,aseaton@sympatico.ca,14939062,000000123323708,5,5,"It was an abolute pleasure to converse with Madhu.   He was infinitely patient and managed to alleviate my highly stessful state by not only his pleasantness, but with his knowledge and professionalism in taking the time to exactly figure out where my problem lay.   I feel he is exceptional! ",5
333831,17-FEB-12,16-FEB-12,Himanshu,,en,74.15.29.81,stellaasher@sympatico.ca,14949454,000000123313695,4,4,Speak clearly and distinctly and not too fast.,4
333832,17-FEB-12,16-FEB-12,Ericka,,en,184.148.128.109,macandtosh@sympatico.ca,14945570,000000123325087,5,4,NOTHING.,5
333833,17-FEB-12,16-FEB-12,Yosra,,fr,174.93.247.166,jo.bel@sympatico.ca,14943906,000000123316633,2,,Il avait un agent qui etais supose me rappeler et j'ai jamais eu le telephone. ,3
333834,17-FEB-12,16-FEB-12,Brahim,,fr,70.30.170.235,normandcoulombe@sympatico.ca,14947032,000000123333954,4,4,,4
333835,17-FEB-12,16-FEB-12,Susan,,en,70.50.31.137,ginruss@sympatico.ca,14942406,000000123313773,4,3,"To always give advance notice when you increase prices, and explain the reason for the increase.  (ie.) Why were there 3 increases inside of 8 months for INTERNET SERVICES (including $1/mo. for the modem??).  Our services did not change within that period.",
333836,17-FEB-12,16-FEB-12,Ashok,,en,65.94.97.84,limurphy@sympatico.ca,14945106,000000123325531,5,4,nothing,4
333837,17-FEB-12,16-FEB-12,Hassen,,fr,67.68.253.120,michel.dufault@bell.net,14946286,000000123322755,5,5,,4
333838,17-FEB-12,16-FEB-12,Radhia,,fr,67.68.253.120,michel.dufault@bell.net,14946288,000000123316103,5,5,,4
333839,17-FEB-12,16-FEB-12,Carlton,,en,184.144.175.231,oluz@sympatico.ca,14947126,000000123315034,5,5,Nothing,5
333840,17-FEB-12,16-FEB-12,Nedra,,fr,184.148.218.171,gguimon.aria@sympatico.ca,14942342,000000123325821,3,4,"J'aimerais que ce soit toujours des représentants quaoifiés qui répondent  à nos interrogations,  ce n'est pas toujours le cas, malheureusement.",3
333841,17-FEB-12,16-FEB-12,Duncan,,en,184.148.113.234,bandbsinclair@sympatico.ca,14939238,000000123320167,5,4,,5
333842,17-FEB-12,13-FEB-12,Gunson,,fr,76.68.169.72,mariettebeauregard26@sympatico.ca,14908186,000000123248339,4,5,rien,4
333843,17-FEB-12,16-FEB-12,Linda,,en,70.31.59.193,kerrytens@sympatico.ca,14944570,000000123327013,4,4,,3
333844,17-FEB-12,16-FEB-12,Salwa,,fr,69.156.64.215,normand067@sympatico.ca,14947028,000000123323632,2,2,"de penser a vos plus vieux client 
quand je vois ma facture monter autant plus le nombre année que je suis avec vous autre et savoir que vous offrez de beau rabais a du nombre pour que eux reste, sa me dégoute de vous autres ca fait en tout et par toput 21 ans que je suis client de bell et ma facture est rendu à $148 par mois et les rabais eont pour ceux que veulent partir 
eillle reveillez vous 
et j'aimerais parler avec pour monde qui parle québecois et non un francais a chier 
merci bye ",1
333845,17-FEB-12,16-FEB-12,Brahim,,fr,67.68.100.192,arlettedumonceau@sympatico.ca,14939022,000000123335706,4,5,"Rien de plus, c'était parfait.  La seule chose que je n'aime pas du tout est la période d'introduction qui dure un temps fou.  Vérifiez ceci, et cela, etc . . . lorsque j'ai un problème, c'est d'aide d'un expert que j'ai besoin et cette de temps me rend agressive. Monsieur Ibrahim a été très patient.  ",5
333846,17-FEB-12,15-FEB-12,Henry,,en,184.144.227.156,lemieux46@sympatico.ca,14932180,000000123298063,4,4,nothing,4
333847,17-FEB-12,15-FEB-12,Ayesha,,en,184.144.227.156,lemieux46@sympatico.ca,14932182,000000123300285,4,4,nothing,4
333848,17-FEB-12,16-FEB-12,Gopi Rathinam,,en,174.92.111.109,imast55@bell.net,14943104,000000123321736,5,4,,5
333849,17-FEB-12,16-FEB-12,Sukumar,,en,184.148.12.53,bpcass@sympatico.ca,14939684,000000123324730,4,5,,5
333850,17-FEB-12,16-FEB-12,Dennis,,fr,76.69.187.194,berniercon@bell.net,14939418,000000123320143,4,4,,4
333851,17-FEB-12,16-FEB-12,Amir,,fr,69.159.109.203,simontravers@bell.net,14949232,000000123333870,4,5,trop longue attente,4
333852,17-FEB-12,16-FEB-12,Krishidhar,,en,70.26.15.201,pkchoquette@sympatico.ca,14947656,000000123324874,4,4,The problem is that we had already scheduled an appointment for Friday February 17 between 12 and 5pm so I had booked off work with no pay!  The tech my husband spoke to on February 16  said he had to reschedule us until Saturday the 18!  He had no reasoning why we were rescheduled and now I've lost half a day of pay!!!   ,4
333853,17-FEB-12,16-FEB-12,Sahali,,fr,70.50.124.110,jmpayette@sympatico.ca,14943890,000000123318265,5,5,"Excellent service, je lui donne 5 étoiles. Les anciens de Bell vont omprendre",5
333854,17-FEB-12,16-FEB-12,Thorat,,en,67.71.158.49,mooklet@bell.net,14946666,000000123315488,3,3,Have native English speaking personnel.,3
333855,17-FEB-12,16-FEB-12,Jay,,en,68.63.74.64,ahamlen@sympatico.ca,14938516,000000123330307,1,1,"have a technician who knew what he was doing!!  I was on the phone and computer for over an hour and nothing was accomplished,  When I was told to phone later at 7:00 pm I was told that the no one was available - what happened to 24/7?",2
333856,17-FEB-12,16-FEB-12,Wael,,fr,70.54.156.141,cococote@sympatico.ca,14940460,000000123333097,5,5,"Non,tout a été règlé avec compétence.",5
333857,17-FEB-12,14-FEB-12,Edwin,,en,69.254.173.146,mhvyse38@sympatico.ca,14920586,000000123277663,1,1,I could barely understan the person I spoke to in El Salvador.  The connection to the person I spoke to in Phillipines was awful.  When I demanded to speak to someone in Canada I got a fellow in London who was unable to help at all.  Your call center service is a disgrace.  Your home phone service center is also a disgrace as I found over a period of five days without phone last summer.  I AM NOT SATISFIED WITH BELL SERVICES.,1
333858,17-FEB-12,16-FEB-12,Francine,,en,76.71.8.31,joandubros@sympatico.ca,14943923,000000123312122,5,5,"
Nothing",5
333859,17-FEB-12,16-FEB-12,Ashish Prabhu,,en,69.158.88.103,hhawkshaw@sympatico.ca,14942920,000000123326739,5,5,,5
333860,17-FEB-12,16-FEB-12,Eddy,,en,204.50.179.90,echerniak@sympatico.ca,14941444,000000123334938,5,5,nada,5
333861,17-FEB-12,16-FEB-12,Carolina,,en,70.27.36.210,lmwhitehead@bell.net,14945260,000000123335923,4,2,,4
333862,17-FEB-12,16-FEB-12,Claudia,,en,70.27.36.210,lmwhitehead@bell.net,14945262,000000123329870,4,2,,4
333863,17-FEB-12,16-FEB-12,Melvin,,fr,184.144.194.214,hamelinfish@sympatico.ca,14942762,000000123321039,5,5,rien,5
333864,17-FEB-12,16-FEB-12,Matthew,,en,206.191.24.18,alain429@sympatico.ca,14938564,000000123330737,,,They cancel my rural service with out telling me,
334366,15-FEB-12,12-FEB-12,Yosra,,fr,76.71.199.244,lyneanne@sympatico.ca,14897904,000000123230524,4,4,"Comme j'avais 3 services à modifier, j'ai du parler à 3 conseillers. C'est trop long. Quand on nous demande pour quel service au début, on nous donne comme choix #5 alors, il serait simple de nous transférer à quelqu'un pour apporter toutes les modifications.",3
334367,15-FEB-12,14-FEB-12,Ronald,,en,65.92.147.182,graceunicorn@bell.net,14916904,000000123275605,5,5,,5
334368,15-FEB-12,15-FEB-12,Mohammed,,en,70.29.159.237,sbetros@sympatico.ca,14923100,000000123285631,5,5,"Your representative, Mohammed, was simply wonderful. His approach was personal and extremely professional and more than competent. Simply put he couldn't have done a better job! Fantastic work on his part. I am more than happy with the way he helped solve my problems. THANK YOU MOHAMMED!!!",5
334369,15-FEB-12,14-FEB-12,Helmi,,fr,67.71.69.67,rony.malaxos@sympatico.ca,14922688,000000123278044,5,5,,5
334370,15-FEB-12,01-FEB-12,Hechmi,,en,70.49.125.112,soneylia@sympatico.ca,14823986,000000122996809,3,2,"Maybe it was not the responsibility of the person who tried to help me.  Probably he has received instructions from the top as to what he should give and not give.  my problem was a Microsoft Skydrive problem, I wanted to get rid of skydrive (which is a very annoying software as far as I am concerned) but did not know how to.   Then I had to find a computer man who solved my problem in a split second by going into options and unloaded it I believe that your employees should give us also this kind of service.  Not all persons dealing with computers are computer- literate.",3
334371,15-FEB-12,14-FEB-12,Danny,,en,65.94.103.161,hapastein@sympatico.ca,14917078,000000123270978,5,4,,5
334372,15-FEB-12,28-JAN-12,Abdul,,en,70.54.64.164,t.dowling@bell.net,14779356,000000122898026,5,5,nothing,5
334373,16-FEB-12,14-FEB-12,Wahida,,fr,74.12.217.126,don.champagne@sympatico.ca,14915640,000000123268606,5,5,"merci a Wahida elle est tres professionel .
a resolu notre probleme tres rapidement.
merci",5
334374,16-FEB-12,15-FEB-12,Aloysious,,en,74.14.31.212,shirley.kwok@sympatico.ca,14936346,000000123309470,3,4,Language spoken unclear and difficult to understand .,5
334375,16-FEB-12,09-FEB-12,Mohammed,,en,76.70.101.90,watchurst@bell.net,14892542,000000123176949,3,3,"i got mixed up between the two dates this one did not work so they shipped me a new modem.It did not work:no dsl.so on the 13 feb a technician came and found we had no high speed coming to the house;He and the people he called finally fixed it and now i am gettimg what i have been paying for but not getting .Thank you problem solved",5
334376,16-FEB-12,15-FEB-12,John,,en,70.52.141.32,linda.sime@bell.net,14932306,000000123289839,5,5,Nothing,5
334377,16-FEB-12,15-FEB-12,Arianne,,en,50.101.67.20,hwlillico@sympatico.ca,14930280,000000123299816,5,4,,4
334378,16-FEB-12,15-FEB-12,Victoria,,fr,174.92.163.68,clairesauvageau@bell.net,14927438,000000123301653,5,5,,5
334379,17-FEB-12,16-FEB-12,Daniel,,en,67.70.161.163,karen.hollis@sympatico.ca,14944364,000000123335337,5,5,,5
334380,17-FEB-12,14-FEB-12,Sabha,,en,184.147.192.122,mike.garbowsky@sympatico.ca,14920714,000000123280639,5,5,I don't believe you could have as it was resolved very quickly,5
334381,17-FEB-12,16-FEB-12,Mahender,,en,65.92.76.41,ucre@bell.net,14950198,000000123316911,4,4,,2
334382,17-FEB-12,16-FEB-12,Moses,,en,69.156.111.189,rgreen65@bell.net,14948136,000000123320805,2,2,Stay on the ball.  we called because we received a call from you saying somebody was scheduled to come and set up our new internet service - that had been installed two weeks previously - the mail portion of which still isn't working to my satisfaction,2
334383,17-FEB-12,15-FEB-12,Bryan,,en,70.31.44.110,mjgoldman@sympatico.ca,14933662,000000123292713,5,3,Did all he could do.  I am waiting to see if the problem has been fixed.,4
334384,17-FEB-12,16-FEB-12,Jose,,en,70.24.88.58,b1pete@sympatico.ca,14939206,000000123334729,2,1,"it is about Bell billing practices; your rep was of very limited help re this account. in essence the question is v simple - why charge my account for services that were NOT used ? I'm talking about the period jan18-feb current date 2012. good and fair business practices tell me that if a billing mistake was made IT IS CORRECTED IMMEDIATELY with APPOLOGIES  NOT AT ALL on the next billing cycle that I was told. and, to top it all off, besides the facts mentioned above, even the WRONG amount currently billed WAS INCREASED by $2 ?? is this practice meant to attract and promote Bell services, to be recommended to other as your survey shows as a suggestion ?
common sense tells me that one pays ONLY for he/she used, at the time of completion of service rendered. the kind of rigmarole (NEXT billing cycle etc etc) that I was served with too many times in the past is apparenly entrenched and part of internal policies. just look at the history of this account - esp the monthly internet charges - I paid for YEARS $40+/mo for 1-2MB/sec (the 5MB/sec speed that I was repeatedly told THAT I WAS PAYING FOR NEVER, repeat NEVER materialized) then, for a small additional increase I was told, the so called fibre service is available at higher speeds. now according to your bill, for a measly 6MB/sec I'm billed $56.95 .
this last bill shows me once more Bell's 'appreciation' of years and years of support, including through my wallet, of building a better internet. very very sad history and experience.
 ",1
334385,17-FEB-12,16-FEB-12,Amelia,,en,67.70.154.91,dickinez@sympatico.ca,14941122,000000123318480,5,5,"No suggestions--continue courteous 
assistance",4
334386,15-FEB-12,14-FEB-12,Samatar,,en,65.92.78.68,andrewnorth@sympatico.ca,14913068,000000123283858,5,4,,5
334387,15-FEB-12,14-FEB-12,Ousmane,,fr,67.68.173.51,michel.gaumond@sympatico.ca,14920636,000000123270587,4,4,etre racorde a la fibre optique qui ne sera disponible que dans quelques mois,4
334388,16-FEB-12,15-FEB-12,Thomas,,en,174.92.122.176,jacksplace@sympatico.ca,14930516,000000123297682,5,5,"As usual when I call Bell I am completly satisfied with the service I get......I spoke with 3 different agents to help me with my ""problems""
Many thanx to them for their help
Jack",5
334389,16-FEB-12,15-FEB-12,Sarah,,fr,76.64.243.85,guymanseau@bell.net,14929884,000000123299010,4,4,tout est bien,4
334390,16-FEB-12,15-FEB-12,Juan Carlos,,en,70.24.89.10,bmccallum191@sympatico.ca,14926688,000000123302518,5,5,,5
334391,16-FEB-12,15-FEB-12,Alexandra,,en,69.157.117.170,rcampbell005@sympatico.ca,14935206,000000123296203,5,4,,5
334392,16-FEB-12,02-FEB-12,Lisa,,en,76.64.106.200,mjstephenson@bell.net,14834664,000000123010620,4,4,,5
334393,16-FEB-12,15-FEB-12,Alain,,en,174.89.132.180,rapinp@sympatico.ca,14935126,000000123292811,4,3,the issue is not the personnel it is with the internet service. I was disconnected twice in one day and the effort to reach a representative is unacceptable. In all cases over 30 minutes waiting and one case well over an hour.,2
334394,16-FEB-12,15-FEB-12,Mohamed,,fr,67.70.51.14,genmar_2@sympatico.ca,14929462,000000123289831,4,5,La dame parlait un peu vite. ,5
334395,16-FEB-12,14-FEB-12,Marc,,fr,70.52.20.157,rpjaar@sympatico.ca,14922764,000000123275380,4,4,,4
334885,16-FEB-12,14-FEB-12,Mario,,en,70.51.152.150,rsuperville@sympatico.ca,14922798,000000123266927,1,1,"Sorry I mixed up my surveys, this one is for Ricardo (I believe) that helped me on my 2nd call on Feb. 14 at 10:52 pm. Ricardo solved my problem and was very patient.  Mario did not help me at all.",1
334886,16-FEB-12,15-FEB-12,Edgar,,en,184.151.63.167,jacqui.baskey@sympatico.ca,14930546,000000123310191,5,5,"Edgar was very polite and easy to understand
I will be relieved once my replacement power source arrives and I am back online at home",4
334887,16-FEB-12,15-FEB-12,Josue,,en,70.54.104.238,donira@sympatico.ca,14928430,000000123296431,4,4,,4
334888,17-FEB-12,16-FEB-12,David,,en,174.88.1.252,susiea@sympatico.ca,14949620,000000123334008,5,5,I was without internet for two days. I called 5 and 6 times a day and each time I was put on hold for 45 minutes so i had to hang up and try again. when I did finally get thru the guy who helped was great and he actually spoke english so I could understand him,3
334889,17-FEB-12,16-FEB-12,Fatma Sawcen,,fr,184.151.115.120,laurette.marcotte@sympatico.ca,14944908,000000123321897,3,4,"Un delai de livraison de piece plus rapide exemple pour modem defectueux ,2a5 jours .....un peu long",4
334890,17-FEB-12,16-FEB-12,Edgar,,en,76.65.45.187,bestyman@sympatico.ca,14939442,000000123334563,5,5,,5
334891,17-FEB-12,16-FEB-12,Christine,,en,74.15.98.46,lori.servage@sympatico.ca,14945312,000000123311717,4,4,Not made the mistake in the first place.,4
334892,17-FEB-12,16-FEB-12,Reina,,en,68.56.254.60,raysmith42@sympatico.ca,14947982,000000123335686,4,4,"mu problem was with the internet connection on my iphone. I called Bell Mobility who couldn't solve my problem and I had difficulty finding who I should call, I was left on hold. ",4
334893,17-FEB-12,16-FEB-12,Sami,,fr,76.64.108.26,yvon.massicotte@sympatico.ca,14950824,000000123327015,5,5,Rien,5
334894,17-FEB-12,16-FEB-12,Majdi,,fr,76.64.108.26,yvon.massicotte@sympatico.ca,14950826,000000123327962,5,5,Rien,5
334895,17-FEB-12,16-FEB-12,Karen,,en,74.198.87.90,ldevaney@sympatico.ca,14944960,000000123326715,5,4,,5
334896,17-FEB-12,16-FEB-12,Nora,,en,64.231.154.202,razanifulwell@sympatico.ca,14947988,000000123327414,5,5,"Can't think of any improvement that could have been made.  That said I wouldn't recommend anyone to Bell.  Billing system is terrible, fees excessive and you really do not care for what a customer wants. Near monopoly for Bell and Rogers is not good for consumers.",1
334897,17-FEB-12,16-FEB-12,Marcos,,en,70.26.120.178,faithcoates@sympatico.ca,14941760,000000123316380,1,1,"the tech person was very nice, but I don't understand how Bell can resolve this very same issue 4 times in the past few months and now I am being told it is my problem my computer needs to be completely re set with a new operating system..",1
334898,17-FEB-12,16-FEB-12,Mouna,,fr,184.144.186.182,clebau@sympatico.ca,14940418,000000123317722,2,1,regler problème,3
334899,17-FEB-12,16-FEB-12,Carmen,,en,65.93.85.48,nrpichie@bell.net,14947078,000000123320011,1,1,some one who speaks english,1
334900,17-FEB-12,16-FEB-12,Linda,,en,65.92.115.205,retz@sympatico.ca,14948122,000000123313052,5,5,Linda was great!,5
334901,17-FEB-12,16-FEB-12,Irfan,,en,64.229.239.121,rmart535@bell.net,14948258,000000123312669,3,3,"Nothing,the tec found the problem was with my internet explorer and NOT with bell.After he switched my browser from explorer to firefox I had no problem but had to get an outside tec to get my explorer back.The technicians you have do a great job and I must say that they speak excellent english.I only wish these jobs were in Canada or the US and not overseas.",5
334902,17-FEB-12,16-FEB-12,Ashley,,en,65.93.108.99,tami.scott@sympatico.ca,14949756,000000123324328,2,3,"I was charged $150 for 2 modems that I returned on Nov. 02/11.  I called to get this rectified.  You credited me the $150 back after I had to take my time to find receipts from Canada Post and take more of my time to call you.  After being put on hold for 30 mins I finally got to talk to someone and finally got this resolved.  However I was asked if I could pay the full amount of my bill with the $150 that you guys screwed up on.  I said that would not be happening.  I got told that if I didn't pay the full amount that there would be a late payment fee on the next bill.  Even though you guys credited me back the $150.  When I complained about that, the lady said ""Oh don't worry it will only be $2 or $3.  I told her that it was not the money it was the principle.  She did not seem to understand,  But she told me to call back and complain when I got the late payment charge and they would probably reverse it.  Now if I wanted to do that I would have to call your terrible service centre again.  Your wait time to talk to someone is horrible.  I know people make mistakes but this is terrible service on your company's behalf.  I am disgusted.  I will also be looking for another telephone and internet provider as this is not the first time I have gotten the run around from your company.  
Scott Eckhardt.",1
334903,17-FEB-12,16-FEB-12,Yosra,,fr,70.30.168.68,guy.lacroix2@sympatico.ca,14942658,000000123312278,5,5,L'employée mérite des félicitations pour son habileté à communiquer,5
334904,17-FEB-12,16-FEB-12,Leslie,,en,65.94.114.210,artnell@sympatico.ca,14939048,000000123315653,5,4,,4
334905,17-FEB-12,16-FEB-12,Pascal,,en,24.57.102.39,bruce.cottage@sympatico.ca,14939780,000000123329486,5,5,Speak just a little more clear / slow,5
334906,17-FEB-12,16-FEB-12,Porushotham,,en,174.91.47.236,halcorr@sympatico.ca,14942742,000000123326757,5,5,,5
334907,17-FEB-12,15-FEB-12,Porushotham,,en,76.68.129.105,rgmccormick@sympatico.ca,14935346,000000123289266,4,4,,5
334908,17-FEB-12,16-FEB-12,Joan,,en,70.27.85.99,tom.donovan@sympatico.ca,14950056,000000123332769,5,4,non,4
334909,17-FEB-12,16-FEB-12,Yaseen,,en,76.69.9.193,l_s_harrington@sympatico.ca,14944814,000000123315466,5,4,nothing,4
334910,17-FEB-12,16-FEB-12,Karee-Anne,,en,70.27.143.124,alfleming@bell.net,14938616,000000123323739,1,1,Listen.  Empathize.  FIX your problems.,1
334911,17-FEB-12,16-FEB-12,Diego,,en,174.91.43.47,harry.mckeague@sympatico.ca,14942788,000000123316458,5,5,"Nothing, your guy was great!",5
334912,17-FEB-12,16-FEB-12,Calvin,,en,76.65.144.152,andrewparent@bell.net,14938816,000000123325902,5,5,"nothing,all was fantastic.thank you.",5
334913,17-FEB-12,16-FEB-12,Emmanuel,,en,69.158.71.246,Eliz.Somerville@bell.net,14938156,000000123315964,4,,Ask those with heavy accents to speak slowly for ease of understanding,5
334914,16-FEB-12,15-FEB-12,Kevin,,en,74.14.2.10,verncal@sympatico.ca,14937539,000000123300740,4,,The representative was very good but we are not sure if the internet problem has been soved.We seem to receive letters that are ambiguous and we have to call to get things resolved.,2
334915,16-FEB-12,15-FEB-12,Ibtissem,,fr,70.48.97.78,jacques.lemonde@sympatico.ca,14930538,000000123305089,4,4,,4
334916,16-FEB-12,15-FEB-12,Nagesh,,en,65.95.63.22,regsrepair@sympatico.ca,14935292,000000123299359,3,2,"following service we couldn't access our Bell mail
Called Bell next day and got problem solved",3
334917,16-FEB-12,15-FEB-12,Andrea,,en,67.68.54.26,susanhenderson@sympatico.ca,14936854,000000123291930,5,4,,5
335338,16-FEB-12,14-FEB-12,Kathy,,en,184.147.131.170,waxliaison@bell.net,14924604,000000123285147,5,5,,5
335339,16-FEB-12,14-FEB-12,Alex,,en,70.55.3.153,rhearn@bell.net,14922372,000000123267071,4,5,Getting through on the phone to reach a human being is an exercise in frustation and I wish we could get connected faster. ,4
335340,16-FEB-12,14-FEB-12,Jonathan,,fr,65.92.142.169,llevasseur@bell.net,14919508,000000123272769,2,2,"Jamel m'avait dit que bell pourrais^payer les frais encourus du manque de vitesse dont je n'était pas au courrant de la vitesse maximal chez nous par rapport à la distance de la central et c'est pour cela que j'ai fais venir un technicien pour vérifier cela,Mr Jonathan ma octroyer seulement $30.00 cela m'a couter $85.63.Depuis le 19/05/2011 j'ai toujours payer le plein montant du sois disant pleine vitesse et que j'en recevais seulement 2.58 et quand nous avons fait l'accord d'aller chez vous cétait supposé la vitesse allant jusqu'a`7. Alors je me sent abusé en payant + chère. 
Nous sommes très décues d'avoir à vivre avec cela. Maintenant nous réfléchirons d'ici peut à savoir qu'est-ce que l'ont fait. ( J'aurais dû suivre notre 1 ière idées)... ",1
335341,16-FEB-12,15-FEB-12,Alexandra,,en,70.29.13.86,andersonp@sympatico.ca,14925908,000000123293695,5,5,,5
335342,16-FEB-12,12-FEB-12,Celina,,en,184.147.179.167,craig.mitchell@sympatico.ca,14894696,000000123233431,5,5,,5
335343,16-FEB-12,14-FEB-12,Ammar,,fr,76.69.177.70,soyachantal@bell.net,14923538,000000123285162,3,4,le conseiller etait un peu non-chalent et trop personnel avec moi,5
335344,16-FEB-12,15-FEB-12,Ahmed,,en,184.146.137.210,alex.pauloff@sympatico.ca,14925730,000000123294302,5,5,?,5
335345,16-FEB-12,13-FEB-12,Elmer,,en,65.93.198.204,jed222@sympatico.ca,14906422,000000123251854,4,5,,4
335346,16-FEB-12,14-FEB-12,Mohammed,,en,174.94.42.73,dpaddle@sympatico.ca,14915716,000000123280781,5,5,I have been treated excellant by bell plan to switch my wife and my cell account to bell soon thank you for the excellant response to my complaint. everything is working fine thanks ,5
335347,16-FEB-12,15-FEB-12,Walter,,en,70.24.25.44,robert.manser@sympatico.ca,14935557,000000123289098,3,3,i was told you didn't support the wireless access 4 my phone and therefore was not able to get my wifi going,3
335348,16-FEB-12,14-FEB-12,Patricia,,en,174.94.121.60,sonia.chablo@sympatico.ca,14923490,000000123274696,1,1,In the good old days we could speak to a customer service representative in Montreal who could answer all our questions. I am frustrated everytime I speak to someone in Timbaktu and am transferred continously.,1
335349,16-FEB-12,15-FEB-12,Philip,,en,76.64.192.140,regtucker@sympatico.ca,14935294,000000123304835,4,4,,5
335350,16-FEB-12,13-FEB-12,Hency,,en,74.15.52.169,dekoven@sympatico.ca,14904244,000000123252350,1,1,"The agent's name given to me was not Hency; I was given Jan #XY614.
This agent lectured me, criticised me, and did not help me at all.",2
335351,16-FEB-12,15-FEB-12,Imen,,fr,41.226.68.191,gerard.leclaire@sympatico.ca,14929500,000000123302682,5,5,,5
335352,16-FEB-12,15-FEB-12,Salvador,,en,70.27.84.129,pringle_5@sympatico.ca,14934904,000000123292585,5,5,"Make it easier to communicate with customers via live chat and/or email, especially re: finding the internet package that best suits the customer's needs; and regular email updates re: changes in internet billing practices, monthly fees etc. ",4
335353,16-FEB-12,13-FEB-12,Brendan,,en,74.15.52.169,dekoven@sympatico.ca,14904242,000000123245676,1,1,"The woman I spoke with had absolutely no idea what she was doing so I asked to speak to a manager. She asked me if I had a problem waiting on hold for a ""While"" I said ok and then she hung up on me. Horrible service. Disgusted by the treatment. ",2
335354,16-FEB-12,15-FEB-12,Uzair,,en,64.231.188.94,marilyn.johnson036@sympatico.ca,14932984,000000123291829,5,5,You could have warned me that when I renegotiated my internet with you on Feb. 6 that I would have to call tech support to get the virus protection setup.  I was at least a day without the protection when I noticed it.,4
335355,16-FEB-12,15-FEB-12,Pradheep Kumaar,,en,70.31.40.190,marjiewoodside@sympatico.ca,14920182,000000123285616,5,5,,5
335356,16-FEB-12,16-FEB-12,Dilli,,en,76.65.16.199,a_piette@sympatico.ca,14925456,000000123310797,4,5,had  trouble hearing the tech-may have been my phone or the way he spoke into his phone,4
335357,16-FEB-12,15-FEB-12,Sravan Kumar,,en,67.71.139.15,tim.macguigan@bell.net,14937208,000000123307354,5,4,"
experience was good",4
335358,16-FEB-12,15-FEB-12,Juan Carlos,,en,70.54.14.55,ccozzarini@sympatico.ca,14927150,000000123302992,5,5,,5
335359,16-FEB-12,15-FEB-12,Maurice,,en,174.95.189.125,scmcontracting@bell.net,14936122,000000123306893,1,1,"Fix the problem....
Call when Bell said they would call...nothing has been done to rectify my internet service that we are having problems with",1
335360,16-FEB-12,15-FEB-12,Jeff,,en,74.179.119.163,len.mcclay@sympatico.ca,14932186,000000123293466,5,5,Shorten wait time on hold,4
335361,16-FEB-12,15-FEB-12,Houda,,fr,189.254.205.150,larose97@bell.net,14932044,000000123303322,5,5,"totalement satisfait j'ai accéder à mes courriels à peu près 1/2 hre. après.
                   merci",5
335362,16-FEB-12,15-FEB-12,Yasmin,,en,69.158.70.91,crdorion@sympatico.ca,14927622,000000123305148,2,1,"it's been dragging too long that my DSL is down and in the meantime, i'm not getting the service i am paying for. the service desk i speak with tells me one thing and the technician tells me another. not impressed. I will be inquiring with Eastlink that is new in our area and see what they could offer me. very frustrated customer. 
Roch Dorion
Bourget, ontario
613-487-3012",
335363,16-FEB-12,14-FEB-12,Meriem,,fr,76.69.228.120,renee.desroches@sympatico.ca,14922344,000000123273921,5,5,,5
335364,16-FEB-12,15-FEB-12,Denice,,en,65.93.163.79,clm.gaudet@sympatico.ca,14927500,000000123298287,5,5,"I  would not change a thing 
The representative that I talk with was ""GREAT""",5
335365,16-FEB-12,15-FEB-12,Sandra,,en,74.14.3.124,jmvlass@sympatico.ca,14931106,000000123289469,1,1,"Internet was cut off with no warning from bell...no letters, no call, no email. Waited 45min on hold to be told problem was you had changed service delivery. If we didn't agree to it, internet was permanently disabled. What is that anyway!! Its pathetic....",1
335366,16-FEB-12,15-FEB-12,Christopher,,en,184.147.38.6,b.macmaster@sympatico.ca,14926278,000000123290885,5,5,,5
335367,16-FEB-12,15-FEB-12,Katherine,,en,174.93.121.105,erin.hughes021@sympatico.ca,14928844,000000123301724,5,5,"Nothing, it was fantastic service...for a change",4
335368,16-FEB-12,15-FEB-12,Padmanaban,,en,184.146.77.10,wdmgment@sympatico.ca,14937750,000000123290253,5,5,nothing,5
335369,16-FEB-12,15-FEB-12,Nancy,,en,64.231.137.51,losereit@sympatico.ca,14932476,000000123288189,4,5,Correct the wait time!  Too long on hold to get service.,3
335370,16-FEB-12,15-FEB-12,Geetha,,en,70.27.126.74,sparky22@sympatico.ca,14936590,000000123295963,5,5,"nothing, she was great",4
333865,17-FEB-12,16-FEB-12,Charles,,en,70.27.38.105,les.mauchlen@sympatico.ca,14945040,000000123315055,4,4,Reduce the waiting time to speak to a representative (35 minutes),3
333866,17-FEB-12,16-FEB-12,Anne,,fr,70.54.156.9,pelican6@sympatico.ca,14947454,000000123327615,3,4,"Je suis habituellement bien servi lorsque je téléphone, même si parfois l'attente est plutôt longue. MAIS, je serais entièrement satisfaite, si je n'avais pas à téléphoner à chaque mois parce qu'il y a toujours une erreur sur mon relevé. C'est rendu que je me demande ""qu'est-ce qui ne marchera pas encore cette fois-ci"" lorsque je reçois mon relevé. C'est très désagréable.",3
333867,17-FEB-12,15-FEB-12,Noureddine,,fr,65.93.171.184,langevin.lise@sympatico.ca,14932028,000000123305885,5,5,rien de plus,5
333868,17-FEB-12,13-FEB-12,John,,en,67.71.66.139,beverley.walker@sympatico.ca,14902874,000000123250476,5,5,,5
333869,17-FEB-12,12-FEB-12,Ricardo,,en,70.49.134.232,sueric28@sympatico.ca,14900700,000000123234702,1,1,internet problem still not resolved,2
333870,17-FEB-12,13-FEB-12,Shirley,,en,70.24.155.141,laurie.vandewater@sympatico.ca,14907444,000000123246785,5,5,Corrected the modem interruptions a few months ago and fixed it without us having to call!,5
333871,17-FEB-12,16-FEB-12,Dennis,,en,71.98.214.205,ejdevolin@sympatico.ca,14941528,000000123313845,,,Really. John Watson. Your rep helped sooth over a call that originated at 9:15 am EST. Try that on a cell phone out of your own country. I was trying to get an explanation of my bundled Bell bill that has been increasing over the last 5 months even thou we are not getting any better service. This a second part of a survey about my conversation with a Canadian called Dennis. I don't think that I would be so upset if I had been not screwed around by the so called service reps out of the indonesian area.,2
333872,17-FEB-12,13-FEB-12,Zouhair,,fr,76.67.165.139,jean-francoisdore@sympatico.ca,14906386,000000123240043,4,4,"Pour l'instant rien de plus, j'ai simplement hâte de voir sur ma prochaine facture si tout est ok! Merci.",4
333873,17-FEB-12,14-FEB-12,Arun,,en,174.91.106.107,backwoods.st@sympatico.ca,14913474,000000123264911,5,5,I was very upset to find my sympatico account was now hotmail and that my internet bills were being sent to hotmail which is an unsecured area for all to view along with my personal information. ,3
333874,17-FEB-12,16-FEB-12,Noureddine,,fr,70.51.203.242,raymonde.vigneault@sympatico.ca,14947976,000000123321902,3,2,"il na pas été capable de venir dans mon ordinateur vu qu elle ne fonctionnait ^
pas le trouble étant dans mon ordinateur",3
333875,17-FEB-12,15-FEB-12,Aivi,,en,184.151.63.172,helen.parson@sympatico.ca,14930062,000000123288483,5,5,,3
333876,17-FEB-12,16-FEB-12,Christianne,,en,64.231.6.182,mjbjgr@sympatico.ca,14946496,000000123316447,1,1,"Realized that you had made a mistake and refunded me the $587 of mine and I would not be cancelling all of my services with you. Which is over $5000 dollars a year between our home and business.
",1
333877,17-FEB-12,16-FEB-12,Andrea,,en,174.88.77.98,ericaash@bell.net,14941652,000000123330309,4,4,she was very helpful,5
333878,17-FEB-12,16-FEB-12,Mohamed,,fr,70.30.154.143,beaudet.d@sympatico.ca,14939350,000000123329300,5,5,,5
333879,17-FEB-12,12-FEB-12,Kris,,en,99.238.176.249,chennin@sympatico.ca,14894478,000000123226979,5,5,,5
333880,17-FEB-12,16-FEB-12,Reina,,en,70.49.24.37,ds.jcs@bell.net,14941338,000000123322721,3,2,"Take more time to explain to a customer who is computer illiterate, what the real cause of his problem was. I felt that I was just being brushed off because of my inexperience with I-pads.",2
333881,17-FEB-12,14-FEB-12,Divya,,en,174.88.169.53,davidrgoreski@sympatico.ca,14915276,000000123263489,5,5,nothing,5
333882,17-FEB-12,16-FEB-12,Steve,,fr,64.228.211.161,jfin55@sympatico.ca,14943712,000000123313623,4,5,Pas d'commentaire. Très satisfait.,5
333883,17-FEB-12,14-FEB-12,Grace,,en,74.14.60.242,forgues8@sympatico.ca,14916354,000000123284052,2,1,"We were directed to take our computer into a computer store to get our network adaptors updated.  This was not the problem.  The problem was the modem, which was since replaced and we once again have internet.  If we had followed the direction of the bell assistant who we originally contacted with the problem, I would be stuck with an unnecessary bill.  Perhaps the help guide used by the bell assistant could use some adjusting in order to avoid incorrect direction such as what was originally given to us.  Since I was working out of time when all this happened I directed my wife to call back again and tell them I did not believe network adapters were the cause.  A technician was sent and all turned out well in the end, but again I believe protocol should not have suggested for us to take our computer in for servicing.",3
333884,17-FEB-12,14-FEB-12,Eric,,en,74.12.242.236,wamoore@sympatico.ca,14924580,000000123275878,5,5,,5
333885,17-FEB-12,17-FEB-12,Karthika,,en,70.54.133.29,petergold@sympatico.ca,14947512,000000123336030,4,5,My problem was that the wifi was turned off on my computer keyboard. The technician eventually found the problem but it would have been better had she made sure that the wifi was turned on before looking at other solutions,4
333886,17-FEB-12,16-FEB-12,Meriem,,fr,184.145.220.110,martineau.jobin@sympatico.ca,14945938,000000123320710,5,5,,5
333887,17-FEB-12,14-FEB-12,Luis,,en,207.219.69.130,behmalene@sympatico.ca,14913614,000000123283037,4,4,Nothing,5
333888,17-FEB-12,16-FEB-12,Crystal,,en,216.221.70.130,gduff1@bell.net,14942264,000000123322923,3,2,Further empower reps to do more for the customers by means of compensation. Also link all customer services into one system. Bell and Bell Mobility systems need to connect.,
333889,17-FEB-12,16-FEB-12,Kayla,,en,174.92.103.18,shaun_gillespie@bell.net,14949106,000000123315749,5,5,Less wait time before dealing with a human,4
333890,17-FEB-12,16-FEB-12,Joe,,en,70.54.3.214,andersonsathome@sympatico.ca,14938752,000000123335633,4,5,"Nothing.  I was content with the help ""Joe"" provided me.",4
333891,17-FEB-12,31-JAN-12,Patricia,,en,174.88.23.38,aschuster@bell.net,14799444,000000122961932,5,5,,5
333892,17-FEB-12,16-FEB-12,G Benj,,en,69.157.1.155,jay.brohman@sympatico.ca,14943470,000000123326050,5,4,"experience was top notch.the gentleman helping me, was very helpful. and very patient.I am completely satisfied with the results, and with your personnel.",5
333893,17-FEB-12,14-FEB-12,Carole,,fr,70.26.223.176,v.bherer@sympatico.ca,14924360,000000123275797,5,4,"Nous appliquer vos meilleur tarif (nouvelles promo etc) à chaque année, vous auriez moins de clients insatisfait...et ça éviterais ce type d'appel!!!!",3
333894,17-FEB-12,16-FEB-12,William,,en,174.93.128.208,ryan.antoniadis@sympatico.ca,14948610,000000123316705,5,4,the fact that my problem was resolved there is nothing could have been done better,5
333895,17-FEB-12,16-FEB-12,Jeannette,,en,207.164.79.5,lindasefc@bell.net,14945138,000000123312784,5,5,,5
333896,17-FEB-12,16-FEB-12,Irfan,,en,70.53.128.165,u48r55@sympatico.ca,14950196,000000123313995,5,5,"The online search for my userid and password was not helpful at all, frustrating even.",4
333897,17-FEB-12,14-FEB-12,Kumar,,en,69.159.3.137,eboyd@bell.net,14915882,000000123268139,5,5,,5
334396,17-FEB-12,16-FEB-12,Maher,,fr,184.146.232.244,pierre.malo@sympatico.ca,14947608,000000123330595,4,1,,
334397,17-FEB-12,16-FEB-12,Med Amine,,fr,184.146.232.244,pierre.malo@sympatico.ca,14947604,000000123331521,4,1,,1
334398,17-FEB-12,16-FEB-12,Elmer,,en,67.71.125.76,nkohajda@bell.net,14946998,000000123333692,5,5,Called me when the internet was hooked up.   ,5
334399,17-FEB-12,16-FEB-12,Sondes,,fr,174.93.244.88,remo8@sympatico.ca,14948083,000000123312385,4,5,,5
334400,18-FEB-12,17-FEB-12,Preethi,,en,174.48.193.114,d_roter@sympatico.ca,14953702,000000123342283,5,4,Nothing.,5
334401,18-FEB-12,17-FEB-12,Med Aymen,,fr,174.89.87.191,normandbrien@sympatico.ca,14960264,000000123347908,5,5,,5
334402,18-FEB-12,17-FEB-12,Youssef,,fr,174.89.87.191,normandbrien@sympatico.ca,14960266,000000123345361,5,5,,5
334403,18-FEB-12,17-FEB-12,Nedra,,fr,70.26.209.222,lorand@bell.net,14958382,000000123338522,4,3,simplifier mode facturation,4
334404,18-FEB-12,17-FEB-12,Mohamed Nasreddine,,fr,69.159.163.254,ladydi33@sympatico.ca,14957914,000000123349604,5,5,,5
334405,18-FEB-12,15-FEB-12,Rohit,,en,184.147.121.5,collinse@sympatico.ca,14927550,000000123297881,5,5,none,5
334406,18-FEB-12,17-FEB-12,Jason,,en,70.31.94.241,james.bowles@sympatico.ca,14956418,000000123349961,5,5,all was good perfect. ,5
334407,18-FEB-12,17-FEB-12,Krishnan,,en,184.147.229.82,wanguard@sympatico.ca,14963698,000000123346873,,,"I do not normally respond to surveys,
yet this seems to be the only way to
tell Bell of my disgust and profound anger about Bell when I was stuck in
Singapore (blocked email access) and
when numerous telephone calls from Singapore vailed. All phone numbers provided by Bell for service do not work; nobody alive to talk too. Who needs Bell? In summation: To hell with Bell! Rates are up (again) and service is not at hand when on needs itmost. 
Angrily Kar PhilipBell from offshore do not ttN-psy",1
334408,18-FEB-12,17-FEB-12,Andre,,en,69.157.42.161,bbodfield@bell.net,14952158,000000123359527,4,2,,1
334409,18-FEB-12,17-FEB-12,Dylan,,en,76.64.48.68,storeybook82@sympatico.ca,14962708,000000123356591,4,4,Don't know,3
334410,18-FEB-12,04-FEB-12,Krishnan,,en,70.26.177.57,jenniobrien@sympatico.ca,14856603,000000123057097,5,5,,4
334411,18-FEB-12,17-FEB-12,Erick,,en,74.15.102.55,mwhittle@sympatico.ca,14959978,000000123351797,4,4,"The service person was excellent.  However, in the end the problem continued since it turned out to be a problem on Bell's end and their equipment.  Our whole local calling area (613-476-) was having problems.",5
334412,18-FEB-12,17-FEB-12,Evan,,fr,174.89.90.192,robert51@sympatico.ca,14961566,000000123356464,5,5,non tout a ete bien et le gars tres gentit  si me trompe sais even  ,5
334413,18-FEB-12,17-FEB-12,Uzair,,en,65.93.165.186,llaurin4@sympatico.ca,14958346,000000123342318,4,3,"Not much more, however the person who I dealt with provided the me with the information I needed to correct the problem.  I was able to restore the internet to my laptop. 
so thanks to his help, I was able to solve this problem an now I know what to look for if this ever happens again",5
334414,18-FEB-12,17-FEB-12,Imen,,en,69.159.64.86,comeau39@bell.net,14953450,000000123352224,5,5,,3
334415,18-FEB-12,15-FEB-12,Sofien,,fr,69.159.91.81,flbouchard@sympatico.ca,14929082,000000123309293,5,4,Non je suis satisfaite,5
334416,18-FEB-12,17-FEB-12,Gopi,,en,70.48.243.113,dxpilon@sympatico.ca,14954544,000000123354400,3,3,Had very difficult time understanding him.,4
334417,18-FEB-12,17-FEB-12,Susan,,en,76.70.45.210,emidio.neto@sympatico.ca,14954738,000000123354727,5,4,nothig,5
334418,18-FEB-12,17-FEB-12,Gattu,,en,70.48.243.113,dxpilon@sympatico.ca,14954546,000000123354748,5,4,,4
334419,18-FEB-12,17-FEB-12,Ashley,,en,70.53.224.156,gemgest@sympatico.ca,14955386,000000123349121,5,5,,5
334420,18-FEB-12,17-FEB-12,G Benj,,en,76.67.127.37,diamondruby@bell.net,14954200,000000123359890,5,5,,5
334421,18-FEB-12,17-FEB-12,Farhana,,en,70.50.113.92,gskorfanty@bell.net,14955740,000000123352370,5,5,"  Talking a little slower and clearly due to the language difference it is normal for some cultures to speak quickly but for me I miss things. I have had a lot of mistakes regarding address changes resulting in being cut off due to no paper bill in the mail twice,once with my phone and once with my internet connection",
334422,18-FEB-12,17-FEB-12,Juan,,en,184.145.7.238,michel35@bell.net,14959440,000000123340617,5,5,,5
334423,18-FEB-12,17-FEB-12,Maher,,fr,74.198.164.6,mireille.halde@sympatico.ca,14959608,000000123360618,1,1,"Nous aider a résoudre le problème, actuellement, c'est pire que jamais, nous n'avons même plus de router... Je vous écrit grâce a Rogers",1
334424,18-FEB-12,17-FEB-12,Susan,,en,64.229.228.238,rosecathy@bell.net,14961720,000000123338443,3,2,"listen carefully to my particular problem. not give me a general answer given to everyone, which has nothing to do with my problem",1
334425,18-FEB-12,16-FEB-12,Haythem,,fr,70.52.114.62,drolet_chantal@sympatico.ca,14941328,000000123334188,5,5,,4
334426,18-FEB-12,17-FEB-12,Juliio,,en,69.156.7.139,whcarmichael@bell.net,14963750,000000123359586,5,5,"Nothing,I am compleatly that you solved my problem.
Your assistant was very patient.
",5
334427,18-FEB-12,14-FEB-12,Oscar,,en,64.229.149.194,kerlie@sympatico.ca,14918810,000000123268272,5,4,"increase the volume of voice, found it difficult the hear and understand what he was saying.",5
334428,18-FEB-12,15-FEB-12,Seshadri,,en,74.198.9.131,christopher.dick@sympatico.ca,14927366,000000123308403,2,1,Have a rep that can speak and understand  proper English. ,2
334429,18-FEB-12,17-FEB-12,Dilip,,en,67.70.84.218,roger.bowden@sympatico.ca,14961662,000000123359915,5,5,,4
334430,15-FEB-12,14-FEB-12,Richard,,en,207.164.79.34,gordmcfaull@sympatico.ca,14916882,000000123266218,4,,"Recently I was forced by Bell to switch from older to newer Internet technology (Bell Portable to newer Turbo Hub). I received no notification of this (supposedly letters were sent but I did not get one - why did you not send email????) & only found out by accident. After contacting Sympatico, I was told that after installing the new equipment I had to call back to ""have my email switched over to the new service"". This is what I did yesterday. Today I cannot access my email, but I'm told this is a nationwide system outage.",4
334431,15-FEB-12,14-FEB-12,Matthew,,en,76.71.151.72,june.dixon094@sympatico.ca,14918590,000000123280240,5,5,n/a,5
334432,15-FEB-12,14-FEB-12,John,,en,207.164.79.10,raj.sohi@sympatico.ca,14922120,000000123262074,1,1,Fix the problem. I've called several times in the last few weeks because my internet is not working.  The problem has not been fixed and I've the same unhelpful suggestions are made every time. I have been a Bell customer for about 9 years. I'm canceling my service and going to Rogers because of the terrible service I've had in the last few weeks.,1
334918,16-FEB-12,15-FEB-12,Ben Mahmoud,,fr,65.93.54.96,sgohier@sympatico.ca,14936228,000000123288583,4,4,,5
334919,16-FEB-12,15-FEB-12,Kayla,,en,64.229.81.117,ron.yurkoski@bell.net,14935662,000000123292091,5,5,the first fellow that I spoke to before being referred to Kayla was somewhat argumentative and I had to ask to be moved on to the next level even though the notes from my previous call would indicate that I should have been sent there after he read the note.,5
334920,16-FEB-12,15-FEB-12,Crystal,,en,70.48.164.62,bob.prior@sympatico.ca,14926712,000000123293531,5,5,Nothing. I was very pleased with the young lady's professionalism and knowledge in resolving my problem. It was nice to talk to someone not off shore and with good command of the English language.,5
334921,16-FEB-12,15-FEB-12,Benjamin,,en,209.146.245.161,michelleboodhan@bell.net,14933532,000000123309253,5,5,internet customers should have limited access to make password changes on their account > i did not know what i was doing trying to guide myself on your website for tech suppport and i completed cause my internet to disconnect. i was trying to fix my own problem but made it worse,5
334922,16-FEB-12,15-FEB-12,Andrea,,en,174.91.62.235,brtschanz@sympatico.ca,14926842,000000123303030,5,5,,5
334923,16-FEB-12,15-FEB-12,Ravi,,en,174.93.81.217,sp.freedom@sympatico.ca,14936582,000000123288106,5,5,,5
334924,16-FEB-12,15-FEB-12,Rohith,,en,96.254.43.75,mlblack@bell.net,14933692,000000123307857,5,5,Still unsure why I keep experiencing the odd problem with Windows Live email. Never have this with Mac Mail at home. This is our first experience with a PC.,4
334925,16-FEB-12,15-FEB-12,Liza,,en,74.12.172.181,andreandrenee@sympatico.ca,14925936,000000123296808,1,1,After I were told that the problem was with our computer abd thecall was ended I was able to resolve the problem on my own. ,3
334926,16-FEB-12,15-FEB-12,Elizabeth,,en,76.70.183.18,jcosborne@sympatico.ca,14930740,000000123305681,4,4,,4
334927,16-FEB-12,15-FEB-12,Zeineb,,fr,50.100.132.46,ludger@bell.net,14932596,000000123287369,1,1,de me permetre d avoir plus dego 180 c est pas assez pour moi videotron pour 50 dollards de plus donload illimité afflouté vos fule car je vais prende videotron le lan aux complet pour 150 les 3 services,1
334928,16-FEB-12,15-FEB-12,Anne,,en,76.69.112.239,alavictoire2@bell.net,14925700,000000123288525,3,3,"Every couple of months, my bill for phone & Internet, goes up.",3
334929,16-FEB-12,15-FEB-12,Moses,,en,70.31.42.98,ehendricks@sympatico.ca,14928682,000000123292045,4,4,"Let me me know he was going to be leaving my computer when he did and roughly how long
",5
334930,16-FEB-12,15-FEB-12,Latregan,,fr,174.95.224.248,jpli@bell.net,14931354,000000123300721,4,4,,5
334931,16-FEB-12,15-FEB-12,Faqria,,en,70.31.54.149,bill_blakey@sympatico.ca,14926600,000000123298209,5,5,had some difficulty in understanding the representative ie talk to fast,4
334932,16-FEB-12,15-FEB-12,Dominic,,fr,69.159.179.177,cchambon@sympatico.ca,14927146,000000123305060,5,5,"Votre conseiller Dominique a vraiment été très bien
patient ,compétent et de bons conseils.",5
334933,16-FEB-12,12-FEB-12,Mehdi,,en,24.202.61.216,kenrock@bell.net,14897334,000000123226435,4,3,To fineout what was the problem right a way! ,
334934,16-FEB-12,15-FEB-12,Benjamin,,en,65.93.150.116,cgehan@sympatico.ca,14927204,000000123308824,5,5,not applicable to this experience!,5
334935,16-FEB-12,15-FEB-12,Aidin,,en,50.101.66.82,jhummel@sympatico.ca,14930964,000000123294889,4,5,"Nothing!!!! All questions were answered by Aidin,professionally and competently.You should probably look into training Aidin for a management position with Bell.",5
334936,16-FEB-12,15-FEB-12,Chad,,en,74.14.116.195,shanktsao@sympatico.ca,14936244,000000123295766,4,4,,4
334937,16-FEB-12,15-FEB-12,Dana,,en,74.14.116.195,shanktsao@sympatico.ca,14936246,000000123296048,4,4,,4
334938,16-FEB-12,15-FEB-12,Annie,,en,174.88.153.22,mimi.chow@sympatico.ca,14933602,000000123295819,4,4,,4
334939,16-FEB-12,15-FEB-12,Hassiba,,fr,65.95.73.65,nelsongrimard@bell.net,14934038,000000123291621,4,4,la personne etait tres serviable,4
334940,16-FEB-12,15-FEB-12,Meriam,,fr,174.93.244.231,bob.norton@sympatico.ca,14926710,000000123307976,4,5,,5
334941,16-FEB-12,15-FEB-12,Nadine,,en,74.14.36.235,donsteeves@sympatico.ca,14928434,000000123291426,5,5,Nothing!,5
334942,16-FEB-12,15-FEB-12,Mahender,,en,70.27.97.125,louis.lobb@sympatico.ca,14932492,000000123293933,2,4,"Have a ""technician"" from Canada who can speak English properly.  It is criminal to inflict non'Canadians' on us at the prices you charge.  Have you not noticed that there are a lot of unemployed in Canada. I am ashamed for you.",2
334943,16-FEB-12,13-FEB-12,Andrea,,en,184.145.100.34,lschwartz8@sympatico.ca,14907788,000000123250602,5,5,no need to improve service was exelent.,5
334944,16-FEB-12,15-FEB-12,Marina,,fr,70.51.172.51,herve.boileau@sympatico.ca,14930096,000000123300404,5,5,,5
334945,16-FEB-12,15-FEB-12,Darwin,,en,69.156.50.156,bpbooker@bell.net,14926776,000000123306179,5,5,nothing,5
334946,15-FEB-12,14-FEB-12,Methil,,en,70.49.148.146,gdaddy298@sympatico.ca,14916638,000000123282024,1,1,"use reps that speak slower English and use Canadian born service people.Why should I have to strain to hear what reps are talking about.Vice versa applies as well,I dont really believe they understand me either,as you can see by the duration of each call or chat.Solve your problem and hire Canadians people,please ! Bell service is a joke and a few of my friends have cancelld because of your frontline service reps.It's a joke !Bell has made enough money over the years to hire in Canada,not India ,China or the  Philipines",1
334947,15-FEB-12,14-FEB-12,Sam,,en,174.91.55.250,bmorrish@sympatico.ca,14913804,000000123273601,5,4,,4
334948,15-FEB-12,13-FEB-12,Meher,,fr,184.144.161.203,pmireault@sympatico.ca,14909624,000000123245582,5,5,,4
334949,15-FEB-12,14-FEB-12,Elyes,,fr,76.64.90.101,ra_chy@bell.net,14922082,000000123273053,4,4,,4
334950,15-FEB-12,13-FEB-12,Corey,,en,184.151.63.226,plumber10@bell.net,14909612,000000123241945,4,4,the divisions don't really understand each other,5
334951,15-FEB-12,14-FEB-12,Jeff,,en,70.29.123.15,suzanne95@sympatico.ca,14923810,000000123265388,5,3,you could offer me the services (Fibe)in my area that you are advertising.  i live in a city and the fact that they aren't available is ridiculous.  ,3
334952,15-FEB-12,06-FEB-12,Ali,,en,76.64.0.194,ronhook@sympatico.ca,14877384,000000123082662,5,5,,5
334953,15-FEB-12,14-FEB-12,Khan,,en,65.94.203.48,fecharchanko@sympatico.ca,14916268,000000123268754,5,4,,5
335371,16-FEB-12,15-FEB-12,Brett,,en,174.93.40.16,bgharris@sympatico.ca,14926562,000000123287295,5,5,"Follow-up emails of agreed-to changes to the account did not seem to reflect all the credits I am expecting, but perhaps that is just the way things appear to me.  That leaves me uncertain if the entire set of agreed to changes were entered.

My experience was very positive.  I had already chosen an alternate for internet and phone, but the changes agreed to will keep me a happy Bell customer into the future.",5
335372,16-FEB-12,15-FEB-12,Samatar,,fr,74.12.218.107,joyol@sympatico.ca,14931336,000000123305559,5,5,j'aimerais juste remercier encore une fois le technicien avec qui j'ai parlé pour sa patience car installer le système de sécurité de Bell est très long,5
335373,16-FEB-12,15-FEB-12,Ilona,,fr,65.92.36.187,pthibault9@sympatico.ca,14934930,000000123295984,5,5,"je suis satisfait, je me suis renseigné sur l'appelle que j'ai reçue que je ne trouvais pas normale ,(supposé représentant chez bell)",5
335374,16-FEB-12,15-FEB-12,Hector,,en,159.18.129.253,darrell.hubble@sympatico.ca,14927882,000000123300502,1,1,"John
    We talked earlier in January of my problems that are still ongoing and never been rectified . I am without internet again for the third time in six weeks since installation . I called Bell again last night and taked to Anita in the Test Centre whom promised me a call back that I am still waiting for a day later. I have had nothing but wasted time on the phone with Bell, sitting at home all day on a Saturday for a scheduled appointment with a Bell Tech that never showed or called . In six weeks since installation of High Speed I have been without Internet three times now with a loss of 13 days not counting the endless hours I have spent on the phone to no avail with your Techs . I have also suffered Financially with time off Work waiting for Bell Techs and loss of income on my Investments due to loss of Internet . I am so frustrated with Bell and just want this problem fixed . As of this posting I still have no Internet . I have logged everything . 
Reference 122986587 - 416 - 869 - 1144 - Ext2223 - cell 647 - 300 - 2767",1
335375,16-FEB-12,14-FEB-12,Mathieu,,fr,70.55.115.146,rdd1@bell.net,14922266,000000123285212,5,5,,4
335376,16-FEB-12,15-FEB-12,Oscar,,en,74.14.160.73,harrismel@sympatico.ca,14929982,000000123309347,3,2,The agent put me on hold for over 5minutes for the line to disconnect.  They did not even try to call back to insure service or that everything was ok.,2
335377,16-FEB-12,14-FEB-12,Emylie,,fr,184.151.115.105,alexis.bernier@sympatico.ca,14912848,000000123279499,3,4,Mettre l'accent sur l'écoute active et démontrer de l'empatie.,4
335378,16-FEB-12,15-FEB-12,Marc,,en,70.49.81.191,christineboutin@sympatico.ca,14927360,000000123289262,4,4,,4
335379,16-FEB-12,15-FEB-12,Divya,,en,72.38.227.162,susanperry@bell.net,14936858,000000123310165,5,5,No complaints - excellent service,4
335380,16-FEB-12,15-FEB-12,Ayesha,,en,64.228.95.55,jeanneblais4@sympatico.ca,14930808,000000123292857,5,3,"everything done with information received
   Thank you",5
335381,16-FEB-12,15-FEB-12,Elizabeth,,en,184.147.120.254,kcbrown@sympatico.ca,14931654,000000123288910,1,1,listened to me,2
335382,16-FEB-12,15-FEB-12,Revathi,,en,216.209.115.96,marjorie008@sympatico.ca,14933024,000000123300287,1,1,Let me talk to someone in CANADA so that MAYBE  Bell would put up a new line that is not falling apart from the main road to my house...,2
335383,16-FEB-12,15-FEB-12,Aqeel,,en,216.16.242.122,detlefschulze@sympatico.ca,14928158,000000123310382,1,1,"Aqeel, did what ever was possible to help, I did not argee upon every thing he did but on a rating from 1 to 10 I will give him a +4 (four plus). 
I was passed on to a testing tech. (Joey). Rating this person on 1 to 10 I will give -10- (Minus ten minus)for knowlegde ",1
335384,16-FEB-12,15-FEB-12,Evangeline,,en,67.68.16.115,garyandamanda@sympatico.ca,14929404,000000123296846,5,5,"Everything was great, finally CSR who I bcan understand.",4
335385,16-FEB-12,15-FEB-12,Guylaine,,en,70.26.46.241,buans@sympatico.ca,14926862,000000123289899,5,5,"I would like to use this to commend the quality of the assistance we received from the representative with whom we dealt. She was polite, friendly,helpful and very able.
Some advance on-line notice from Bell about possible more cost effective changes changes in our services would have been appreciated. We were left to our own devices to realize that there existed a more cost effective way of getting our Bell services. ",4
335386,16-FEB-12,14-FEB-12,Alvaro,,en,70.53.86.134,mbrown9@sympatico.ca,14920406,000000123273498,4,4,"Only a minor problem; however, it was well handled and I am quite happy with the service received.  Thank you.",4
335387,16-FEB-12,15-FEB-12,Houssem,,fr,174.94.105.253,romeo.boisjoli@sympatico.ca,14935646,000000123306713,5,4,Rien,5
335388,16-FEB-12,15-FEB-12,David,,en,64.229.98.114,zamol@sympatico.ca,14938010,000000123301224,4,4,Nothing.,5
335389,16-FEB-12,15-FEB-12,Guy,,fr,174.92.216.57,jeannine.laporte@sympatico.ca,14930812,000000123290549,1,1,"J'ai été mise en attente une demi-heure.
Mon problème n'a pas du tout été résolu.",1
335390,16-FEB-12,15-FEB-12,Mike,,en,70.29.114.66,fairday@bell.net,14928976,000000123293501,5,5,Nothing,5
335391,16-FEB-12,15-FEB-12,Gopinath,,en,76.70.84.158,fred.davies@sympatico.ca,14929256,000000123310492,5,5,"Nothing, your patience was great, even though I think you probably wanted to tell me to get lost!",5
335392,16-FEB-12,15-FEB-12,Carrie,,en,184.147.112.232,shirleykillen@bell.net,14936352,000000123295569,4,4,,4
335393,16-FEB-12,15-FEB-12,Christopher,,en,70.55.13.72,daniel_maurice@sympatico.ca,14927798,000000123293796,5,4,well since we have nobody here to install receivers we cannot get new ones on a count of that witch is not right.we cannot take advantage of the promotions.,4
335394,16-FEB-12,09-FEB-12,Chuck,,en,65.92.2.115,mamcdemers@sympatico.ca,14887524,000000123159839,5,5,,4
335395,16-FEB-12,15-FEB-12,Siobhan,,fr,67.68.213.124,lilianeclement@sympatico.ca,14932284,000000123303850,5,5,rien de plus,5
335396,16-FEB-12,15-FEB-12,Gavin,,en,65.92.197.39,bobalee@sympatico.ca,14926716,000000123298251,5,5,,5
335397,16-FEB-12,15-FEB-12,Chat,,en,184.148.10.232,max.wesselingh@sympatico.ca,14933218,000000123296498,1,1,"My reference # 123133131. it has to do with an upgrade. and a visit of a tech. he did not show up. Iam not satisfied at all with that kind  of service.
agent ID XZ708  transaction # B36K78X2",4
335398,15-FEB-12,14-FEB-12,Erick,,en,174.94.22.97,clarkew@sympatico.ca,14914672,000000123282884,3,4,"You could stop out sourcing to other countries! I am a Canadian, I support Canadian companies that hire Canadians. I am ashamed of Bell Canada for out sourcing Canadian money and jobs.",2
335399,15-FEB-12,12-FEB-12,Elvis Francisco,,en,70.49.237.44,eommartin@bell.net,14895470,000000123232299,4,4,n/a,4
333898,17-FEB-12,16-FEB-12,Helenpearl,,en,174.91.49.147,lc.bee@sympatico.ca,14944948,000000123323795,5,5,Nothing I can think of now.,5
333899,17-FEB-12,16-FEB-12,David,,en,64.231.14.75,darbil@sympatico.ca,14940750,000000123328107,5,5,,5
333900,17-FEB-12,17-FEB-12,Edgar,,en,50.100.216.163,beer27@bell.net,14939356,000000123336014,4,5,,3
333901,17-FEB-12,16-FEB-12,Med Ramzi,,en,69.158.130.135,jean-guy.godard@sympatico.ca,14943584,000000123334428,5,5,"Client service was very good, good people skills. its the second time I have tried to complete this survey as I am still being disconnected. INTERESTING but discouraging.",3
333902,17-FEB-12,16-FEB-12,Juan Carlos,,en,184.145.127.210,gerardcraven@bell.net,14942316,000000123316372,2,1,,3
333903,17-FEB-12,16-FEB-12,Sheng,,en,76.69.68.159,elwong@bell.net,14941596,000000123325328,5,4,Nothing.,4
333904,17-FEB-12,16-FEB-12,Farhana,,en,67.71.138.129,merlecamp@sympatico.ca,14946192,000000123313321,4,5,I got the inormation I needed in a minute. The customer service gave me more than what I needed to find out why the light continued to lit on my modem even though the wirless were shut off.,5
333905,17-FEB-12,16-FEB-12,Kristen,,en,70.24.88.98,ericyang@sympatico.ca,14941658,000000123329970,5,5,More internet prompt deal for royal customer.,5
333906,17-FEB-12,12-FEB-12,Mohamed Nidhal,,fr,174.93.133.165,rires@sympatico.ca,14899754,000000123222200,3,4,,3
333907,17-FEB-12,16-FEB-12,Duncan,,en,184.144.148.246,melaniedunn@sympatico.ca,14946160,000000123331572,3,4,"I found the Bell rep to be a little short and rude, heave Indian accent hard to understand but I believe my problem was resolved but not without feeling that I was being rude to.",2
333908,17-FEB-12,15-FEB-12,Linda,,fr,76.67.85.208,france.patrick@sympatico.ca,14929164,000000123290294,5,5,rien,5
333909,17-FEB-12,16-FEB-12,Justin,,en,174.88.100.187,rui.sousa@sympatico.ca,14948572,000000123332023,5,5,,4
333910,17-FEB-12,16-FEB-12,Paul-Henri,,fr,76.67.86.41,gali687@sympatico.ca,14942172,000000123335624,4,4,"la récente expérience ok  j'ai déjà eu  d'autres deja raccroché ,et et pour le cout par mois  on me donnait un montant x et le mois suivant rien ne tenait j'ai passé proche de tout changé  3 télé internet et téléphone surtout ont me donnait un numéros de confirmation il y a des gens qui sont a leurs place et d autre ?je suis client depuis  1977 avec bell j'ai toujours payer  mais quand il  y a pas  de service  ou nous dire des choses et que sa ne tiens pas la j'ai  comme un probleme ,que bell prenne soins de ses clients quand il sont la et non quand ils parte et tout vouloir leurs donnée pour revenir sa ce voie courament donne et tu va garder tes clients qui va voir sa un  jour .pour l'instant  satisfait. merci",4
333911,17-FEB-12,28-JAN-12,Estephania,,en,38.80.64.24,r.leppcarpentry@sympatico.ca,14777910,000000122887846,1,1,"have someone that knows what going on, not just send you to someone else and have them send you to another person, then have that person hang up",1
333912,17-FEB-12,16-FEB-12,Yao,,fr,76.64.249.184,f.gothier@sympatico.ca,14941734,000000123334433,4,1,,4
333913,17-FEB-12,15-FEB-12,Stephen,,en,174.95.45.68,fiat2000@sympatico.ca,14929052,000000123297734,5,5,noting,5
333914,17-FEB-12,12-FEB-12,Gavin,,en,70.54.44.115,dianerewega@bell.net,14895104,000000123231492,5,5,,5
333915,17-FEB-12,14-FEB-12,Joseff,,en,76.64.0.66,luisa.olivieri@sympatico.ca,14919692,000000123266040,1,2,,
333916,17-FEB-12,16-FEB-12,Nirupa,,en,76.66.84.140,mamaragu@sympatico.ca,14945682,000000123327591,4,4,,4
333917,17-FEB-12,16-FEB-12,Kumar,,en,65.95.111.19,penruss@sympatico.ca,14947462,000000123325797,4,1,,5
333918,17-FEB-12,14-FEB-12,William,,en,70.54.82.44,marvan@bell.net,14920268,000000123267975,5,5,,5
333919,17-FEB-12,14-FEB-12,Vijay,,en,70.54.82.44,marvan@bell.net,14920270,000000123274470,5,5,,5
333920,17-FEB-12,16-FEB-12,Stephen,,en,70.52.175.135,smlotek@sympatico.ca,14949308,000000123332947,3,2,Made sure all aspects were rectified,3
333921,17-FEB-12,15-FEB-12,Jason,,en,174.89.133.236,sandy.draper@sympatico.ca,14935986,000000123289996,2,1,Train your people to answer questions pertinent to the line they are working on.,1
333922,17-FEB-12,16-FEB-12,Imen,,fr,174.91.246.28,jg.lapointe@sympatico.ca,14943718,000000123320470,5,5,,5
333923,17-FEB-12,16-FEB-12,Makrem,,fr,174.93.209.153,mariannewaltzing@sympatico.ca,14945818,000000123328130,4,4,"si je n'avais pas vérifié ma facture du mois passé, je ne me serais pas rendu compte que le travail du premier conseiller qui m'a répondu il y a un mois n'était pas fait. Il m'a fallu faire une deuxième appel pour avoir satisfaction totale. ",3
333924,17-FEB-12,16-FEB-12,Mouna,,fr,69.159.130.114,louise.pare2@sympatico.ca,14945356,000000123313029,5,5,,4
333925,17-FEB-12,16-FEB-12,David,,en,184.148.127.52,hodgsonfamily@sympatico.ca,14942960,000000123316044,5,5,You could stay open until 8pm EST so I don't have call you the next day,4
333926,17-FEB-12,16-FEB-12,Neila,,fr,74.12.222.240,jean.cecile@sympatico.ca,14943586,000000123322095,3,1,Un expert devait me téléphoné à 15:00 jeudi soir le 16 fév.  Nous sommes le 17 et j'attends toujours.  Ça fait deux fois que la situation se présente.  Je crois que je vais changer de service de sécurité s'il n'est pas possible de régler le problème.    Merci.,2
333927,17-FEB-12,16-FEB-12,Suresh,,en,70.24.173.27,kkeefe2@sympatico.ca,14944676,000000123311496,5,5,"absolutly nothing all my needs were met with the highest customer service I have had in years,thank you",5
333928,17-FEB-12,16-FEB-12,Malek,,fr,174.95.115.150,saomen@sympatico.ca,14948838,000000123331006,5,4,,3
333929,17-FEB-12,15-FEB-12,Rashika,,en,65.95.48.179,jdrezin@bell.net,14930756,000000123310028,5,5,,5
333930,17-FEB-12,16-FEB-12,Michael,,en,70.54.5.75,mpeters1@sympatico.ca,14946700,000000123314240,5,4,"The service with Bell is and always has been great.  I remember when a man by the name of Mr Rawn used to come to our home and change the batteries in the telephone many years ago--when we had 2-3 people on a party line.  In the mid 40""s the snow was so high when we walked to school on the snow banks the last thing we were told not to go near the lines.  Sometimes they broke and my dad would go out and put them back together from the top of the snow banks.  I remember a door stop my dad and mom had for years-it was a green glass ball the wires went around given to us by one of the linesmen that had got cracked from an ice storm-It was a treasured artifact in our family.",5
333931,17-FEB-12,16-FEB-12,Richard,,en,71.42.192.98,beckettscreekrl@sympatico.ca,14939354,000000123314837,1,3,Bell was installing a new DSL service in my are. They mailed me a notice but I was away on a 4 months winter holiday. Why did you not send me an email to notify me. Are you nor an email provider. Instead you cut oof my service and I did send 45 minutes on my trackfone waiting for service on my Trackpone. Expensive minutes,1
333932,17-FEB-12,16-FEB-12,Suzon,,en,174.92.55.127,louismfried@sympatico.ca,14945368,000000123329866,5,5,Everything was fine.,5
333933,17-FEB-12,16-FEB-12,Revathi,,en,184.151.63.146,jhancock4@bell.net,14943728,000000123332939,5,5,All was great,4
334433,15-FEB-12,14-FEB-12,Sean,,en,174.91.126.241,igor.petrunic@sympatico.ca,14917404,000000123282071,5,,"The representative was very good and very helpful and promised that my problem will be resolved by management.
The problem is that this was by 3rd call in 3 moths because by bill is always incorrect, I really hope this will be resolved this time or otherwise I seriously consider canceling my service.
Thanks",5
334434,15-FEB-12,14-FEB-12,John,,en,64.231.12.204,tatchell@sympatico.ca,14923954,000000123269983,3,4,Have somebody with more experience,4
334435,15-FEB-12,14-FEB-12,Preethi,,en,74.14.129.164,e.middlemiss@sympatico.ca,14915838,000000123275188,4,4,,5
334436,15-FEB-12,14-FEB-12,Justine,,en,70.54.133.30,john.lismer@sympatico.ca,14918326,000000123272456,5,5,Make sure the problem didn't happen in the first place.,4
334437,15-FEB-12,14-FEB-12,Hayett,,fr,65.92.167.182,bonnepeche@sympatico.ca,14913850,000000123266167,5,5,,5
334438,15-FEB-12,14-FEB-12,Karthika,,en,174.94.41.49,shonikerds@bell.net,14923352,000000123279539,4,3,"it was time consuming,,we  were told that we could have advanced security free..downloaded program,,screwed up our ability to sign on...our computer did not have the capability to download this...alot of wasted time with this issue..staying with avast as your rep suggested !",3
334439,15-FEB-12,14-FEB-12,Sukanya Mukherjee,,en,174.91.58.184,matt.mintz@sympatico.ca,14920342,000000123283941,4,4,,4
334440,16-FEB-12,15-FEB-12,Rebeca,,en,174.95.152.97,redwards003@sympatico.ca,14935276,000000123308798,5,5,"As an individual tech representative she was excellent. She is a credit to this company. Pay her a lot more money, and give her a promotion. She deserves it. Pay her anything she asks to keep her working with Bell. Any company will quickly steal her away if Bell does not treat her right.",5
334441,16-FEB-12,15-FEB-12,Myriam,,fr,76.64.255.92,tfgm@bell.net,14937094,000000123290401,3,4,"un sourire, ça s'entend....",3
334442,16-FEB-12,15-FEB-12,Dominic,,en,206.47.78.150,lise.nisco@sympatico.ca,14932360,000000123306829,5,5,,5
334443,16-FEB-12,14-FEB-12,Arbi,,fr,174.92.220.208,dali92@sympatico.ca,14915068,000000123280036,5,5,"diminuer les tarifs,car la réalitée est maintenant les foyer sans travail fix,car de plus en plus rare,les tarifs augmentes et les salaires dlminues.la télé l'internet et téléphone coute plus de 100.00 par mois ",4
334444,16-FEB-12,14-FEB-12,Ashwini,,en,184.147.120.49,paulward@sympatico.ca,14921668,000000123265977,4,2,The security feature stalled on my computer and would not allow internet access>,3
334445,16-FEB-12,15-FEB-12,Roberto,,en,173.171.174.112,gcalver@sympatico.ca,14929436,000000123308270,4,5,a bit more trainning for rep,5
334446,16-FEB-12,15-FEB-12,Venkatesh,,en,70.49.134.252,demsullivan@sympatico.ca,14928098,000000123298092,3,3,"The Labyrinth that is Bell Customer Service. It usually takes 30 to 45 minutes to resolve any issue with either the live chat or the on the phone. We all agree, we'd rather let something ride than spend time talking to a Bell rep in India. The phone call at 3:56 pm was actually my 4th interaction with Bell through the day.",2
334447,16-FEB-12,15-FEB-12,Danny,,en,69.158.180.130,erinsole@sympatico.ca,14928848,000000123290601,5,5,Provide training for your technicians on iPhones.,5
334448,16-FEB-12,15-FEB-12,Marc,,fr,70.51.202.189,m-guerard@sympatico.ca,14932654,000000123290482,5,5,temps d'attente assez long,4
334449,16-FEB-12,15-FEB-12,Gilberto Jose,,en,174.92.88.239,jlaux@sympatico.ca,14931056,000000123304721,5,5,,5
334450,16-FEB-12,15-FEB-12,Christopher,,en,70.26.141.78,francislerner@sympatico.ca,14929178,000000123299074,5,5,"Nothing. Excellent experience. Chris was
patient and very helpful.",5
334451,16-FEB-12,15-FEB-12,Levy,,fr,70.55.163.50,pbe@sympatico.ca,14934566,000000123297284,5,5,RIEN,5
334452,16-FEB-12,15-FEB-12,Lilian,,en,76.66.125.34,faith.berghuis@sympatico.ca,14928980,000000123294268,5,5,Wait time for help. Not too long but could be better. ,4
334453,16-FEB-12,15-FEB-12,Luis,,en,184.147.34.176,fweiss@sympatico.ca,14929290,000000123296500,5,5,"
allok      no problems  ",5
334454,16-FEB-12,15-FEB-12,Irving,,en,76.67.22.202,exman@bell.net,14928930,000000123292195,5,5,Everything was perfect.,5
334455,16-FEB-12,15-FEB-12,Luis,,en,76.67.9.158,horstsommerfeld@sympatico.ca,14930180,000000123303590,5,1,,4
334456,16-FEB-12,15-FEB-12,Wissem,,fr,70.48.19.191,michele_cecil@sympatico.ca,14933514,000000123307066,4,4,,4
334457,16-FEB-12,15-FEB-12,Ammar,,fr,70.48.226.128,hamouche@sympatico.ca,14929950,000000123304463,4,5,Que le client soit avisé par courrier des changements qui surviendront par rapport à la facturation et aux augmentations.,4
334458,16-FEB-12,15-FEB-12,Denise,,en,184.145.77.188,vicki.watt@sympatico.ca,14937560,000000123287366,5,5,Nothing.  The girl was amazing.  Extreamly friendly helpful and patient. I have ha lots of other bad experiences with Bell. If there were all as great as today it would be different.  This representative knows what she is doing and how to communicate with the customer.  ,5
334459,16-FEB-12,14-FEB-12,Rabeb,,fr,76.71.125.251,ypemond@sympatico.ca,14924930,000000123263672,5,2,votre tarification est trop haute vis à vis la competition,2
334460,16-FEB-12,15-FEB-12,Mauricio,,en,70.27.9.240,WILLIAM_10@sympatico.ca,14925406,000000123306082,5,5,My wife was the one who contacted your company. She was very satisfied with the service she received on February 15 2012. I asked her if she mentioned the problem we've been having with the on line service cutting out all the time. She said no.So for that reason I would never refer Bell to anyone. The problem has been ongoing for months and I've contacted your company many times to resolve this. With no success. You've tried but still no results. I guess this is my last resort for help.Maybe this department can do something.,2
334461,16-FEB-12,15-FEB-12,Charbel,,en,65.95.160.170,tnield@sympatico.ca,14937256,000000123307094,5,5,,4
334462,16-FEB-12,15-FEB-12,Michelle,,en,65.95.160.170,tnield@sympatico.ca,14937254,000000123286850,5,4,,4
334463,15-FEB-12,14-FEB-12,Blake,,en,184.147.182.106,wolfe49@bell.net,14924766,000000123278011,4,5,less of a wait time before talking to a representative.,5
334464,15-FEB-12,14-FEB-12,Jessa,,en,70.49.61.42,cathy.chandler@sympatico.ca,14914316,000000123264583,5,5,Nothing.,5
334465,15-FEB-12,13-FEB-12,Bry,,en,174.95.84.97,jrodrigues55@sympatico.ca,14906872,000000123237587,3,3,,4
334466,15-FEB-12,14-FEB-12,Hakim,,en,207.164.79.10,raj.sohi@sympatico.ca,14922118,000000123275135,1,1,Listen to my concern rather than transferring me to others.  ,1
334467,15-FEB-12,14-FEB-12,Ever,,en,70.27.84.251,diemer@sympatico.ca,14915524,000000123274504,4,3,"The service was excellent, in that it was very supportive and helpful and patient for someone as unfamiliar as I am with computers. Also, the problem that I had (120,000 duplicating messages on the Bell server)was resolved; however, a similar problem of duplicating messages has now appeared on my sympatico.ca Outlook Express account that needs to be resolved, even though the technician had tested the system. ",5
334468,15-FEB-12,14-FEB-12,Yves,,fr,70.52.102.217,boljac@sympatico.ca,14913842,000000123275732,5,5,,4
334954,15-FEB-12,14-FEB-12,Daniel,,en,70.31.17.244,mcsmith@sympatico.ca,14920452,000000123264033,2,2,"It would be expeditious if ALL your representatives were able to:-

1]-""SEE"" whether, ""VISUALLY""  ""AUDIBLY"" or by any other practical means to report that, in the event of a ""service- disruption""=> ""THE SYSTEM IS DOWN"" in the area, due to => ?????? <=

2]-TALK SLOWER--more like a Texan than at the speed of a jet-airplane...
Being cognizant of the fact that the caller may be hard-of-hearing or English is not his/her Mother-Toung.

Sorry. Given you==TWO THINGS`==.

Please Note:-

My husband had to go down twice, to the basement and use a step-ladder to access the modem while at the same time have me relay the instructions via wireless-handset. A totally unnecessary exercise,IF-SYSTEM was DOWN in the area.

We had Rogers cable for years and were always well informed of service down-time.
However we changed over to Bell-satellite.
The problems with frequent loss-of-signal was the spur in a second change-over option to Bell-Fibre.
It is hoped that the powers-to-be do resolve your service-disruption-issues, ASAP. Give your on-call-responders more assistance as they have to be at, unfairly, for sure, the receiving-end of our raught. ",2
334955,15-FEB-12,28-JAN-12,Sonia,,fr,174.93.241.227,mblongpre@sympatico.ca,14776636,000000122889826,4,4,,5
334956,15-FEB-12,09-FEB-12,Zaccheus,,en,174.94.23.64,mike.mayne@sympatico.ca,14888362,000000123163268,1,1,talked to 3 or 4 different people...put on hold multiple times....actually got  the same person twice who told me he didn't know why he was talking to me again....one individual had EXTREMELY poor command of english to the point I told him to I was ending the call and he was to nothing at all....we then received a modem by courier...frustrating beyond belief!,2
334957,15-FEB-12,13-FEB-12,Adnan,,en,76.68.103.33,judithg4@sympatico.ca,14906930,000000123241082,4,4,,5
334958,15-FEB-12,14-FEB-12,Patrick,,fr,65.94.80.10,r.l.pesant@sympatico.ca,14922062,000000123264163,4,5,"Le technicien qui est venu à domicile a été très poli très propre et a fait un travail impeccable .
Un vrai pro.
Réjean Pesant 
",5
334959,15-FEB-12,14-FEB-12,Jay,,en,65.95.5.220,bouvie1@bell.net,14913892,000000123268471,5,5,"Not anything, the gentleman was very courteous and helpful.",5
334960,15-FEB-12,14-FEB-12,Allan,,en,206.47.249.246,laineyanddave@sympatico.ca,14919110,000000123280607,1,1,Not transfer me to another helpdesk rep who had me do the same things the first rep and then tell me (45 mins in to the call )there was a problem in the neighbourhood. Due to the service I received Feb 14th and again Feb 15th I have cancelled my order for Fibe TV. ,2
334961,15-FEB-12,14-FEB-12,Abdul,,en,70.55.2.45,the.wurfels7@bell.net,14924044,000000123285281,5,5,n/a,4
334962,15-FEB-12,14-FEB-12,Walim,,fr,76.68.242.124,maryalan@sympatico.ca,14920288,000000123270599,5,5,"en tant que client, je suis très heureux avec la façon dont il m'a traité et je lui félicite.",5
334963,15-FEB-12,14-FEB-12,Megan,,en,184.148.126.212,jimabram@sympatico.ca,14918112,000000123269299,2,2,"I was told my performance service package included 6 mbps speed but my line could only accomodate 3.3 mbps. I was told a service technician would be dispatched to upgrade my line. This was never done and the speed I was upgraded to is only at download 1.07 mbps and upload 0.82 mbps!!! This has taken over 8 phone calls for over 10 hours total thus far and I will continue to seek the service I am paying for. Please have a customer complaint person call me at 905-713-3143. We have a home phone, internet and three cell phones with Bell and I think we deserve better. I have not heard of any such issues people have had with Rogers?",2
334964,15-FEB-12,14-FEB-12,Diaraye,,fr,174.93.230.158,yoyo.mail@sympatico.ca,14924928,000000123262969,5,4,"lorsque je demande d'expédier le document a   harris@bell.net 
   j'aimerais qu'il soit expédier a cette addresse  MERCI",5
334965,15-FEB-12,13-FEB-12,Christine,,en,70.31.122.142,tlott@bell.net,14911494,000000123236519,5,5,There was nothing about the call as the rep was great.  The one comment would have been on the agent visiting my house the week before leaving my b1 userid password so I didnt have to have it reset by the agent in question.,5
334966,15-FEB-12,14-FEB-12,Kathy,,en,70.49.134.101,tobe@sympatico.ca,14924178,000000123272543,5,5,,5
334967,15-FEB-12,14-FEB-12,Mahender,,en,184.148.126.212,jimabram@sympatico.ca,14918114,000000123267774,2,2,"I was told that my ""Bell Internet Performance"" service provided for 6 mbps internet speed. I was further told that my line only could accomodate 3.3 mbps speed so a service technician would be dispatched to upgrade my line. This never happened. Even though my current line can accomodate 3.3 mbps speed, upon completing an internet speed check I discovered I was only upgraded to 1.07 mbps dowload and 87 kbps upload speed, far short of what I am entitled to under my plan! I was also told that a new modem would be couriered to me yet this too never haoppened (three times requested and promisded yet no record of it on my service file according to the last technician spoke to). During my 8 phone calls and over 10 hours of telephone time talking to service technicians, repeated requests were made as promises were repeately unfulfilled. I have incurred $3.58 additional usage charge under my old 2.0 MB usage allowance program when I was supposed to upgraded to 25 MB per month usage. Please have a customer service agent contact me to discuss as soon as possible at 905-713-3143.",1
334968,15-FEB-12,14-FEB-12,Luis,,en,70.30.29.228,jewll@sympatico.ca,14918048,000000123268769,5,5,,3
334969,16-FEB-12,13-FEB-12,Gloria,,en,65.94.125.150,yhsun888@sympatico.ca,14912072,000000123252218,5,5,,4
334970,16-FEB-12,14-FEB-12,Salma,,fr,174.88.85.195,eddy000@sympatico.ca,14915894,000000123268154,5,5,il faut plus d'emplyé comme elle ! Je tiens a vous demandez de la féliciter de ma part ,5
334971,16-FEB-12,14-FEB-12,Adnene,,fr,174.88.85.195,eddy000@sympatico.ca,14915892,000000123268337,4,4,,4
334972,16-FEB-12,15-FEB-12,Zeineb,,fr,69.159.163.34,moniquelabrecque@bell.net,14933810,000000123291877,5,4,"ayant des problêmes d'audition, j'aurais aimé parler à quelqu'un qui parlait clairement, mais nous avons finie par bien se comprendre. La personne a été très gentille et compréhensive.Elle a répétée souvent les phrases et ça été correct..
J'ai toujours des problèmes d'internet.
Je le perd souvent.
À tous les deux ou trois ,je suis obligée de débrancher le moderm pour le ravoir l'internet",3
334973,16-FEB-12,12-FEB-12,Leni,,en,70.53.210.176,sandra.hoyte@sympatico.ca,14900138,000000123223026,5,5,nothing he was excellent,5
334974,16-FEB-12,15-FEB-12,Hugo,,en,174.94.30.175,don.reaume@sympatico.ca,14928413,000000123309524,5,5,,5
334975,16-FEB-12,15-FEB-12,Hector,,en,65.95.120.204,rontsetco@sympatico.ca,14935673,000000123291237,5,4,,5
334976,16-FEB-12,15-FEB-12,Martine,,en,76.69.132.241,eyebeemer@sympatico.ca,14928936,000000123286870,5,3,,5
334977,16-FEB-12,15-FEB-12,Julio,,en,184.151.115.53,adlev@sympatico.ca,14925578,000000123307265,5,2,Called when you said you would suppose to call 40-60 min after call to confirm sending new modem did not!,3
335400,15-FEB-12,03-FEB-12,Prince,,en,65.92.76.124,mackmcb@bell.net,14846920,000000123033001,3,4,What i discussed still hasn't been done. That was the second time i spoke to one of your representatives. On both occasions i was told my bill would be reduced by half to approximately $33. per month. I was supposed to be done in December 2011 and then in January 2012 and it still hasn't been done. So i will now have to take another hour of my time to call bell and wait on hold then explain the whole thing again. Not very happy.,2
335401,15-FEB-12,14-FEB-12,Umesh,,en,70.27.27.40,kurtgar@sympatico.ca,14919028,000000123281472,4,4,"It was dssappointing that I had to call period.  I enlisted a new service, and to have trouble immediately is not good!",4
335402,15-FEB-12,14-FEB-12,Marina,,fr,67.68.113.117,yolandebolduc@sympatico.ca,14924904,000000123285467,5,5,Rien tout était parfait.,5
335403,15-FEB-12,14-FEB-12,Umesh,,en,70.29.44.169,olgank@sympatico.ca,14921418,000000123284108,3,3,"
Yesrday Febuary 14 the rep cold have help me with the issues that I had.  I was concerned that my identity was violated(yes the fraud number was helpful) but we did nothng more to make sure that I was up and running or weather it was safe to do so. my issue was solved today Febuary 15 by one of your representative Ayesha.
She has solved my problems with the internet following my episode on Febuarary 14.  After a private caller
who stated he was calling from a windows
technical support team.  He stated that my computer was snding error messages and they needed to be fixed.  Stupidly
I followed the orders and gave him acces to my computer.  The technician yesterday gave me a number to report the fraud.  Ayesha was the one who tried many alnernatives to get my internet up and running.  I am so impressed with her knowledge and expertise.  I thank bell for hiring such a competant and capable worker.",5
335404,15-FEB-12,14-FEB-12,Zaid,,en,70.50.52.89,maple.bud@sympatico.ca,14920008,000000123270469,5,5,,4
335405,15-FEB-12,14-FEB-12,Michel,,fr,67.68.204.40,augera@sympatico.ca,14913356,000000123271683,5,4,,5
335406,15-FEB-12,14-FEB-12,Roy,,en,74.198.165.116,karl.krueger@sympatico.ca,14918692,000000123281689,1,1,you could have notified me that my internet for wymax(unplugged) was going to be discontinued leaving my family without any internet service and then I would not be filling this survey out on a ROGERS mobile stick.,1
335407,15-FEB-12,14-FEB-12,Chiheb,,fr,70.26.184.145,larry.spickler@sympatico.ca,14919148,000000123265846,4,3,,4
335408,15-FEB-12,14-FEB-12,Yahia Isameddine,,fr,70.26.184.145,larry.spickler@sympatico.ca,14919150,000000123266350,4,2,,4
335409,15-FEB-12,14-FEB-12,Malek,,fr,184.144.142.145,sylcro@bell.net,14923840,000000123271422,4,4,pleinement satisfaite,5
335410,15-FEB-12,14-FEB-12,Julio,,en,65.92.147.182,graceunicorn@bell.net,14916906,000000123268418,5,5,,5
335411,15-FEB-12,14-FEB-12,Melvin,,en,70.51.130.221,roxyone@bell.net,14922750,000000123274822,5,5,,5
335412,15-FEB-12,14-FEB-12,Stephanie,,en,70.51.130.221,roxyone@bell.net,14922752,000000123262284,5,5,,5
335413,16-FEB-12,15-FEB-12,Rahul,,en,74.198.164.242,wdickel56@bell.net,14937748,000000123306740,5,5,There was nothing else,5
335414,16-FEB-12,15-FEB-12,Sukumar,,en,184.148.174.46,hubert.maria@sympatico.ca,14930230,000000123297839,5,5,Cannot think of anything,5
335415,16-FEB-12,15-FEB-12,Denice,,en,184.144.51.14,melville.price@sympatico.ca,14933398,000000123290653,5,5,,5
335416,16-FEB-12,15-FEB-12,Robert,,en,199.61.25.254,dhalme@sympatico.ca,14928206,000000123288222,1,1,"I have made approximately 10 calls and spent 4 hours trying to get service.
I am actively looking to find an alternate provider.
Bell has the World's WORST service. Way beyond anything I have ever experienced anywhere in my life. Please have Andrew Wright, VP Residential services call in relation to the letter he sent me, dated Jan 11, 2012. My office number is 514-422-3501.
Don Halme, Eng ",1
335417,16-FEB-12,15-FEB-12,Philip,,en,64.231.50.248,s.f.h@sympatico.ca,14935864,000000123292262,5,5,,5
335418,16-FEB-12,15-FEB-12,Elmer,,en,184.145.54.34,jj_downtown@sympatico.ca,14930996,000000123299688,5,5,,5
335419,16-FEB-12,15-FEB-12,Rahma,,fr,76.68.198.190,GABRIEL839@sympatico.ca,14925194,000000123298904,5,4,J'aurais aimé ne pas avoir à vous téléphoner concernant la facturation.  Cette dernière est souvent erronée et toujours en faveur de Bell.  Heureusement que madame Rahma a réglé mes difficultés avec la facturation.,3
335420,16-FEB-12,15-FEB-12,Mary,,en,65.93.116.146,sfm2@bell.net,14936218,000000123298526,5,5,Shorter wait time to speak to a representative.,5
335421,16-FEB-12,15-FEB-12,Latisha,,en,66.79.228.153,debb@bell.net,14928046,000000123302559,5,5,,5
335422,16-FEB-12,15-FEB-12,Oscar,,en,131.136.242.1,ingrayboys@sympatico.ca,14930356,000000123304884,4,3,"The support that I received on the phone was great- however, when we upgraded our system the person should have told us that what speed we would get on our system.",4
335423,16-FEB-12,15-FEB-12,Philip,,en,131.136.242.1,ingrayboys@sympatico.ca,14930358,000000123288002,1,1,I called about the upgrade to my system at home - he told me to call back later.,3
335424,16-FEB-12,12-FEB-12,Emmanuel,,en,217.41.240.15,wjwmmw@bell.net,14901414,000000123224889,,3,I was told to wait 24 hours but I didn't have time to go onto the computer as we were flying out of Toronto 13th Feb.  Will wait and see when the next Bell & Internet bill comes in and will try to bring it up on the computer.  Time will tell.,
335425,16-FEB-12,15-FEB-12,Tracey D,,en,65.92.46.189,jwlm@sympatico.ca,14931500,000000123287569,5,5,EXCELLENT SERVICE  BY YOUR  REPESENTATIVE,5
335426,16-FEB-12,15-FEB-12,Sandra,,en,184.151.63.236,lensondavid@sympatico.ca,14932190,000000123295709,3,2,Communicate with your customers!,1
335427,16-FEB-12,15-FEB-12,Gopi,,en,184.145.24.172,isuraiya@sympatico.ca,14917504,000000123285682,3,3,"It has been a very frustrating experience getting my Internet working properly and still is at this point because it has not been fixed yet. Once I switched to the Fibe 12 the problems started.  I was without Internet for 3 days and for the past week have been spending hours on the line with technical reps. They sent a technician in last week and the problem was actually at the main office.  Now my speed is on the Kbps and far from the mbps.. So they are sending another technician hopefully he comes in today as booked. Well, please see my file pn your database for my frustrating experience.",1
335428,16-FEB-12,15-FEB-12,Munyaradzi,,en,184.147.135.128,drints@sympatico.ca,14928522,000000123303510,5,5,,4
335429,16-FEB-12,15-FEB-12,Amelia,,en,70.24.168.34,vanita1@sympatico.ca,14937490,000000123299042,5,5,,5
335430,14-FEB-12,13-FEB-12,Carolina,,en,76.64.77.72,ds.offenbacher@sympatico.ca,14904586,000000123248899,1,1,"you said that someone was to come out today to check the computer, I waited all afternoon no one showed.  How completely unprofessional.  I think someone should have called me to let me know that you were not coming",1
335431,14-FEB-12,13-FEB-12,Julio,,en,76.65.184.224,chessnut7327@sympatico.ca,14903586,000000123244484,5,5,wont know till i have  problem lol,4
333934,17-FEB-12,16-FEB-12,David,,en,207.112.47.253,smithlaw@sympatico.ca,14949300,000000123312301,3,3,"Bell person was ok. Problem is Bell continuously increases rate requiring a call to Bell every few months to get rate reduced. If it happens again, we will cancel all Bell services forever. Our monthly bill was approaching 200.00 per month!!!",1
333935,17-FEB-12,16-FEB-12,Prem,,en,184.147.12.209,mjsplint3@bell.net,14946526,000000123311323,1,1,"(I am confused by the hours of the phone calls you are listing.) The initial call I had made @ 6:30 am; I spoke with tech Graham; he was unable to resolve my issue so he transferred me over to Gerald, a senior tech. Gerald was not easy to understand, he sounded as if he was half awake and did not want to help me. He later lied to me and told me I would receive a phone call from Bell at 11 am. This of course did not happen. The tech I spoke with when I called back @ 11:30, told me Gerald would know nothing about what was going on up here, he is from the Philippines.It is to the phone discussion with Gerald that I am responding.  ",1
333936,17-FEB-12,16-FEB-12,Shaun,,en,76.64.23.184,jober@sympatico.ca,14943942,000000123313762,5,5,nothing,5
333937,17-FEB-12,16-FEB-12,Valerie,,en,207.219.69.192,skraemer@sympatico.ca,14949267,000000123332177,2,2,"I had trouble hearing and understanding your tech.
My email does not work computer will not load messages
I hope the problem is solved today
I will be looking for another provider",1
333938,17-FEB-12,15-FEB-12,Abir,,fr,174.92.184.253,francynefaucher5@sympatico.ca,14929204,000000123295030,4,4,,5
333939,17-FEB-12,16-FEB-12,Nabiha,,en,174.89.41.97,pariaudo@sympatico.ca,14947278,000000123316248,5,5,,5
333940,17-FEB-12,16-FEB-12,Leah,,en,65.93.42.94,dcousins5@sympatico.ca,14940904,000000123318062,5,5,Nothing. Representative Leah handled everything very courteous and took the time to offer good suggestions as well.Thanks.,5
333941,17-FEB-12,16-FEB-12,Martin,,en,174.91.132.93,rkeshwar@bell.net,14948231,000000123311248,3,3,,3
333942,17-FEB-12,15-FEB-12,Faouzi,,fr,216.208.208.145,michelr1100s@sympatico.ca,14933538,000000123286186,5,5,"rien cette fois-ci,merci.",5
333943,17-FEB-12,16-FEB-12,Meriem,,fr,67.68.144.29,adriengrosset@bell.net,14938472,000000123321632,5,5,"Je me suis acheté un nouvel ordinateur de bureau et Meriem m'a aidé a remplacer l'antivirus ESET NOD32 par l'antivirus BELL. Comme je devais revoir la technicienne chez mon vendeur dans l'intervalle, Meriem s'est assurée que tout était conforme en me rappelant pour valider que mon ordinateur fonctionnait normalement. Excellent service. ",5
333944,17-FEB-12,16-FEB-12,Taoufik,,fr,65.92.219.106,renechamard@sympatico.ca,14948098,000000123335133,5,5,,5
333945,17-FEB-12,16-FEB-12,Judith,,en,184.144.108.158,astroserv@sympatico.ca,14939104,000000123313308,4,4,Not made the mistake of charging me $100.00 extra on my bill. These billing mistakes should not be made under any circumstances.,3
333946,17-FEB-12,16-FEB-12,Jose,,en,174.88.48.18,c.rees@bell.net,14939890,000000123317205,4,4,,
333947,17-FEB-12,16-FEB-12,Asma,,fr,70.29.188.235,jmcgrath@sympatico.ca,14943874,000000123320678,5,5,Rien,5
333948,17-FEB-12,16-FEB-12,Armando,,en,69.207.34.144,robert.nemy@sympatico.ca,14948294,000000123312974,1,1,Be more honest,1
333949,17-FEB-12,16-FEB-12,Karen,,en,184.151.63.224,rbtaylor59@sympatico.ca,14948000,000000123315922,5,4,Nothing...she did a great job,5
333950,17-FEB-12,16-FEB-12,Tabatha,,en,76.66.126.221,jkilpatrick@sympatico.ca,14943828,000000123318058,5,5,Everything was explained beautifully  -and gave me a complete understanding of the bill,5
333951,17-FEB-12,16-FEB-12,Henry,,en,174.93.37.29,patblack@sympatico.ca,14947308,000000123316530,2,2,"improve product knowledge, problem solving skills and importantly listening skills.  ",2
333952,17-FEB-12,16-FEB-12,Med Amine,,fr,69.159.181.15,jpl.7682@sympatico.ca,14944160,000000123334164,5,5,,5
333953,17-FEB-12,15-FEB-12,Shyam,,en,74.14.152.25,deepa.vijh@bell.net,14928078,000000123296092,5,5,,5
333954,17-FEB-12,16-FEB-12,Kylie,,en,69.156.117.26,billandjane@sympatico.ca,14939514,000000123324109,5,5,,5
333955,17-FEB-12,16-FEB-12,Ashwini,,en,69.156.213.30,iancar@sympatico.ca,14943060,000000123314469,4,4,"The waiting time could be a little faster , however I'm not the only customer Bell has .  Over all the called was handled very well .",5
333956,17-FEB-12,16-FEB-12,Frank,,en,64.231.82.171,gjagar@sympatico.ca,14942420,000000123322667,2,4,I would hope that the person that helped me was working in canada at a canadian call center as i believe bell should not not go to call centers in other countries ,
333957,17-FEB-12,16-FEB-12,Asly,,fr,70.30.150.37,jp1146@bell.net,14944154,000000123312259,5,4,,4
333958,17-FEB-12,16-FEB-12,Pavan,,en,174.93.145.200,kkilman@sympatico.ca,14944680,000000123335399,5,5,Nothing. Pavan was a great customer service rep.,5
333959,17-FEB-12,16-FEB-12,Chandler,,en,184.145.101.209,ga.shabaga@sympatico.ca,14942116,000000123315940,,,"Clarify Transaction summary # B37J59F6 which is very confusing for the following reasons:
1. The first sentence refers to an order that I placed on February 16. I did not place any order.  I complained about a problem with my internet service.
2. I was already receiving the Bell Bundle savings.  Are these in addition to the ones I'm already receiving?
3.  If the answer to the above is ""yes"" then it does not reflect the agreed on discount of 50% of the internet charges.",
333960,17-FEB-12,16-FEB-12,Jose,,en,174.91.240.112,Phipps.E@bell.net,14938284,000000123318247,5,4,,4
333961,17-FEB-12,16-FEB-12,Patrick,,fr,76.70.60.150,bj-c@sympatico.ca,14939544,000000123318669,4,3,"Mon problème ne vient pas dechez vous.

Merci d'avoir au-moin essaillé.

Jean.",4
333962,14-FEB-12,13-FEB-12,David,,en,76.66.160.84,cstickle@sympatico.ca,14903910,000000123250345,3,,"If only Bell wouldn't require a constant vigilance over bills; if only Bell would stay true to their word and if only bills reflected what customer service representatives promised -THAT would improve our experience with Bell.",1
333963,15-FEB-12,14-FEB-12,Marwen,,fr,184.144.148.58,jc000098993@sympatico.ca,14917792,000000123273405,4,4,Toutes les autre personnes qui mon servie depuis le 6 fevrier lor de ma demande mon mal renseigner et mon fait perdre mon temps meme le camion du technicien qui est venue chez moi samedie dernier tout ce qu'il a fait est de runner un speedtest. net sur mon ordie et c'est ce que j'aurais pu faire moi meme alors felicitation a Marwin XZ933 !,3
333964,15-FEB-12,14-FEB-12,Mudilyar,,en,184.145.110.160,nhoney@bell.net,14921218,000000123266417,5,5,,5
333965,15-FEB-12,14-FEB-12,Khalil,,fr,69.157.148.199,jc.gagnon@bell.net,14917788,000000123280757,5,5,,5
333966,15-FEB-12,14-FEB-12,Alex,,en,74.14.94.61,pkhouse@bell.net,14921874,000000123263441,1,1,get someone who speaks proper english and no foreign accent so the customer can understand.,
334469,15-FEB-12,14-FEB-12,Armando,,en,184.146.124.168,srfraser@sympatico.ca,14923554,000000123268275,5,5,,5
334470,15-FEB-12,14-FEB-12,Michael,,en,184.146.163.204,carlhunter@sympatico.ca,14914204,000000123262806,1,3,needs a refresher course on customer service ,2
334471,15-FEB-12,14-FEB-12,Jay,,en,184.146.163.204,carlhunter@sympatico.ca,14914202,000000123263007,3,4,,3
334472,15-FEB-12,14-FEB-12,Gustavo,,en,70.48.74.19,revanraes@bell.net,14922360,000000123262894,5,5,,5
334473,15-FEB-12,14-FEB-12,Rhyah,,en,70.26.119.98,boeckh@sympatico.ca,14913830,000000123275998,4,5,perhaps a little quicker but not a major issue,5
334474,15-FEB-12,14-FEB-12,Partha,,en,70.49.168.58,manolorabaza@sympatico.ca,14919994,000000123275251,1,1,"get more expedite help. Stop delaying responses, customers do not ahve all day to solve simple issues. Do not leave customers waiting for service.",2
334475,15-FEB-12,14-FEB-12,Oscar Ernesto,,en,76.71.74.146,aclarka_2004@sympatico.ca,14912638,000000123266835,3,3,Listened better to my problem description.,4
334476,15-FEB-12,14-FEB-12,Aquiles,,en,174.95.17.30,e.a.bonofiglio@sympatico.ca,14915830,000000123285240,5,5,,5
334477,15-FEB-12,14-FEB-12,Elijah,,en,174.89.110.253,scott.bailey@sympatico.ca,14923126,000000123283165,5,4,very Happy,5
334478,15-FEB-12,14-FEB-12,Elsy,,en,67.71.62.82,lolaest@bell.net,14919544,000000123278331,5,5,nothing at all,5
334479,15-FEB-12,14-FEB-12,Med Heni,,fr,70.48.24.110,b.dupont@sympatico.ca,14913412,000000123281363,4,5,,4
334480,15-FEB-12,14-FEB-12,Tejaswvi,,en,70.54.52.225,r.frith@sympatico.ca,14922060,000000123264132,5,5,,5
334481,15-FEB-12,14-FEB-12,Kylie,,en,70.27.77.69,ross.smith2@sympatico.ca,14922730,000000123263265,4,4,A few questions had to be repeated because they were not answered.,4
334482,15-FEB-12,14-FEB-12,Robert,,en,64.229.210.158,marpeloso@bell.net,14920226,000000123277349,5,4,,5
334483,15-FEB-12,13-FEB-12,Rebecca,,en,174.94.47.68,richard.allan@sympatico.ca,14910018,000000123245780,1,1,Listen to my concerns and find a solution,1
334484,15-FEB-12,14-FEB-12,Vaishnavy,,en,70.26.243.21,egoldsbrough@sympatico.ca,14915934,000000123262723,4,4, ,3
334485,15-FEB-12,14-FEB-12,Srinivasan,,en,70.50.81.200,fredc2@sympatico.ca,14916442,000000123278063,4,3,Recovered all my e-mail files,4
334486,15-FEB-12,14-FEB-12,Rocco,,en,67.71.156.168,tlvd@sympatico.ca,14924160,000000123265839,5,5,"Nothing.
The folks at BELL SYMPAGTICO, are very good to me, and have done a great deal for me for years. ",5
334487,15-FEB-12,14-FEB-12,Juan Carlos,,en,67.68.168.202,coucou21@bell.net,14914872,000000123264427,4,4,,4
334488,15-FEB-12,14-FEB-12,Melissa,,en,174.89.193.198,lorigrace2@sympatico.ca,14919552,000000123268282,4,4,,5
334489,15-FEB-12,14-FEB-12,Eduardo,,en,69.159.187.232,henk.bruggink@sympatico.ca,14917168,000000123283035,4,4,"My contact was in El Salvador.
Language was a bit of a handicap but my problem was reasonably quickly solved.  ",4
334490,15-FEB-12,14-FEB-12,Silvia,,en,76.64.140.20,lisakc@sympatico.ca,14919454,000000123267685,5,5,"Not a thing, very competant agent.",5
334491,15-FEB-12,14-FEB-12,Josee,,fr,76.67.169.153,albert.godard@sympatico.ca,14912803,000000123282981,5,5,,5
334492,15-FEB-12,14-FEB-12,Ever,,en,76.68.97.114,david.hammonds@sympatico.ca,14915238,000000123263512,2,1,"Explain why your meter records my internet daily download amount at 7-10 times what was the record in July-October. It is wasteful of your, Bell resources and is analogous to having the water faucet/tap turned on 24 hours a day. I believe the problem is in your metering system. Normally I do not download so much material every day.",3
334493,15-FEB-12,14-FEB-12,Radhika,,en,174.91.129.253,l.gabovicw@sympatico.ca,14919050,000000123274967,5,5,,5
334494,15-FEB-12,14-FEB-12,Ronda,,en,70.27.81.100,larryt1@sympatico.ca,14919154,000000123276678,5,5,,4
334495,15-FEB-12,14-FEB-12,David,,en,70.48.165.180,gmallan@bell.net,14916842,000000123264224,4,4,,5
334496,15-FEB-12,14-FEB-12,Salvador,,en,74.15.77.119,ernest.benn@sympatico.ca,14916098,000000123265171,4,4,,4
334497,15-FEB-12,14-FEB-12,Stephanie,,en,65.93.117.62,cameronpagniello@sympatico.ca,14914140,000000123263503,5,5,Absolutely nothing.,5
334498,15-FEB-12,14-FEB-12,Alain,,en,74.15.248.52,TruPutt@sympatico.ca,14912478,000000123270517,,2,,
334499,15-FEB-12,14-FEB-12,Jessa,,en,76.64.13.245,smileworks@sympatico.ca,14923428,000000123263154,5,5,,5
334500,15-FEB-12,14-FEB-12,Hemavathi,,en,65.94.178.71,dibobanderson@sympatico.ca,14915518,000000123279474,4,1,not your fault,5
334501,15-FEB-12,14-FEB-12,Med Jeber,,fr,174.91.207.247,dangag83@sympatico.ca,14915098,000000123265941,4,3,"Je voulais qu'on me retire mes frais de location de modem que je paye depuis plus de 10 ans (plus de $600.). On m'a suggéré d'adhérer à un autre forfait, mais je devrai tout de même acheter ce modem pour $49.95. À mon avis, c'est abusif.Ce modem est payé depuis longtemps.",3
334502,15-FEB-12,14-FEB-12,Sean,,en,184.146.163.39,denise.mitchell@sympatico.ca,14915396,000000123282658,5,5,,4
334503,15-FEB-12,13-FEB-12,Jeff,,en,74.14.157.54,s.barter@sympatico.ca,14910414,000000123237628,5,5,,5
334504,15-FEB-12,14-FEB-12,Reina,,en,206.210.97.91,pcleary1@sympatico.ca,14921676,000000123283364,5,5,"Nothing, she was a great help and very curtious, please thank her for me.",5
334505,14-FEB-12,13-FEB-12,Nejib,,fr,24.201.41.52,lucientabby@sympatico.ca,14907814,000000123240033,4,4,,5
334506,14-FEB-12,12-FEB-12,Silvia,,en,184.145.48.228,masterpiece04@sympatico.ca,14898244,000000123226266,3,1,,3
334507,14-FEB-12,13-FEB-12,Hector,,en,76.66.134.111,norm-street@sympatico.ca,14909096,000000123238452,5,5,,5
334508,14-FEB-12,13-FEB-12,Mariem,,fr,65.92.87.8,danielouellet_8@sympatico.ca,14904062,000000123253518,5,5,Le temps pour finalement parler à la personne ressource.,5
334509,14-FEB-12,13-FEB-12,Kelly,,en,76.69.39.64,mcgranfamily@bell.net,14908412,000000123251370,5,5,,5
334510,14-FEB-12,13-FEB-12,Zaid,,en,69.158.99.233,SJGEORGE699@sympatico.ca,14901868,000000123244602,5,5,,5
334511,14-FEB-12,09-FEB-12,Pavan,,en,69.158.65.211,maudeg1@sympatico.ca,14887960,000000123174044,5,5,Absolutely nothing. The customer care person was very understanding and helpfull.,5
334512,14-FEB-12,13-FEB-12,Dorsaf,,fr,69.156.121.12,g.brissette_2@sympatico.ca,14905188,000000123238200,5,5,,4
334513,14-FEB-12,09-FEB-12,Bob,,en,69.158.65.211,maudeg1@sympatico.ca,14887962,000000123173925,5,5,,5
334514,14-FEB-12,13-FEB-12,Amine,,fr,67.68.164.183,francinegratien@sympatico.ca,14905098,000000123251733,4,2,Pas envoyer les bons recepteur pour le grichage sur la ligne. Envoyer pour téléphone sur le mur et moi j'ai un téléphone sue la table,3
334515,14-FEB-12,01-FEB-12,Srinivasan,,en,174.95.206.199,cezaryzielinski@sympatico.ca,14813610,000000122973525,1,1,"Speed up the way a customer can contact a real person, preferably with at least a basic knowledge of what is going on.",1
334516,14-FEB-12,13-FEB-12,Marina,,en,70.26.20.28,rosemarie.lefebvre@sympatico.ca,14910284,000000123251493,5,4,,4
334517,14-FEB-12,12-FEB-12,Deepika,,en,70.49.179.106,d_austin@bell.net,14894776,000000123232372,5,5,remove some of automated telephone system and use real people,4
334518,14-FEB-12,06-FEB-12,Andy,,en,76.64.142.163,ruililia@bell.net,14877478,000000123092327,5,5,,5
334978,16-FEB-12,15-FEB-12,Antony,,en,70.53.115.24,george.garratt051@sympatico.ca,14929482,000000123296832,5,5,,5
334979,16-FEB-12,15-FEB-12,Arun,,en,174.89.244.226,gcorrado7@sympatico.ca,14929440,000000123293328,4,,Not sure but maybe .,4
334980,16-FEB-12,15-FEB-12,John,,en,70.31.95.93,elfie@bell.net,14928722,000000123303156,5,5,,4
334981,16-FEB-12,15-FEB-12,Oscar Ernesto,,en,174.93.70.175,dlchislett@sympatico.ca,14928344,000000123288578,5,5,Advise me on reducing my monthly cost !,5
334982,16-FEB-12,15-FEB-12,O'Neil,,en,70.49.177.220,pamirwin@sympatico.ca,14934384,000000123301529,5,5,,5
334983,16-FEB-12,14-FEB-12,Carolina,,en,69.158.90.89,tolson@sympatico.ca,14924192,000000123269842,4,5,,5
334984,16-FEB-12,15-FEB-12,Yaseen,,en,76.68.126.146,francis.hughes@sympatico.ca,14929172,000000123292066,2,1,I could not understand him. also the conection was not very clear.,3
334985,16-FEB-12,15-FEB-12,Kris,,en,184.145.20.22,ghalligan@sympatico.ca,14929540,000000123290389,5,5,,5
334986,16-FEB-12,15-FEB-12,Yaseen,,en,76.68.89.130,pianoman7@sympatico.ca,14934748,000000123300956,5,4,Every thingwas solved with a lot of patience.The gentleman was very helpful and understanding.I'm 81 years old and the gentlemen walked me through my problem with a lot of patienvce.thank you,5
334987,16-FEB-12,15-FEB-12,Armando,,en,174.94.41.227,cammy.lew@sympatico.ca,14926964,000000123293206,5,5,wait time,5
334988,16-FEB-12,15-FEB-12,Cesilia,,en,184.148.190.141,gandgmc@bell.net,14929374,000000123289070,4,1,"Very pleasant service person,  but I was told that my problem could not be addressed by her.  I have been trying to export my contact list from my LiveMail to my Internet Explorer set up,  all the names show up but the email addresses are not there, I made sure that the email box was clicked when I moved them over. ",3
334989,16-FEB-12,15-FEB-12,Andrew,,en,174.88.0.41,dkrist@bell.net,14928328,000000123292797,1,1,"You are by far the most assinine business I have ever had to deal with.
I wouln't know where to start to improve your customer service.A complaint
to the BBB or CRTC or Toronto Sun may be more beneficial.",1
334990,16-FEB-12,15-FEB-12,Antony,,en,70.30.109.198,fordgl@sympatico.ca,14929126,000000123288194,5,5,,4
334991,16-FEB-12,15-FEB-12,Joyce,,en,206.47.78.150,juscott@sympatico.ca,14931475,000000123294992,4,3,Nothing really,3
334992,16-FEB-12,15-FEB-12,Moez,,fr,67.68.7.145,mberthelet_7@sympatico.ca,14933248,000000123289948,4,3,,3
334993,16-FEB-12,15-FEB-12,Salvador,,en,76.69.131.207,herceg@sympatico.ca,14930090,000000123289202,5,4,The experience was quite satisfactory based on my inquiry.  The resolution was appropriate.,4
334994,16-FEB-12,15-FEB-12,Souhir,,fr,76.64.112.123,johnparle@sympatico.ca,14931276,000000123286730,4,4,,4
334995,16-FEB-12,03-FEB-12,Rolando,,en,201.247.172.49,vgmcgrogan@bell.net,14851804,000000123048955,5,5,NA,5
334996,16-FEB-12,15-FEB-12,Jeff,,en,184.144.45.247,gramkelly@sympatico.ca,14929776,000000123289192,4,4,Nothing really...as long as I am able to carry out his suggestions for doing the upgrading my system on my own or under the guidance of one of your technicians when the time come to do it.,4
334997,16-FEB-12,15-FEB-12,Anna marie,,en,70.29.128.236,cwhodgins@bell.net,14927670,000000123287352,5,5,,5
334998,16-FEB-12,15-FEB-12,William,,en,184.148.10.232,max.wesselingh@sympatico.ca,14933216,000000123296268,1,1,"transaction #B36K78X2.
Bell Agent ID XZ708 I was told b y above  a Technician  will visit me  
between 8.00Am-12.00 p.m on Feb 15
  He did not show up. He told me  the tech has to do somethin on my MODUM 
to improve my speed.   I am confused
and frustrated to answer to the people in the philopino's' I like to be served by contact in Canada.    ",4
334999,16-FEB-12,15-FEB-12,Johanna,,en,70.49.241.34,ian.thomson69@sympatico.ca,14930296,000000123302894,4,3,nothing about my questions this time,
335000,16-FEB-12,15-FEB-12,Juan Carlos,,en,174.88.255.113,dhushion@sympatico.ca,14928216,000000123288809,2,3,The task was to upgrade the modem speed on 2 computers ( an Apple iMac and a relatively new PC ) attached wirelessly to the same modem. The technician was unable to make the modem work with the PC -  a relatively straightforward task I was told by a private technician who resolved the problem for us in less than 5 min. and said that the Bell technician should have known how to do this relatively simple task.  The Bell technician's lack of competence and interest in dealing with our problem cost us time and money and was not appreciated... especially as we were upgrading of service.,3
335001,16-FEB-12,13-FEB-12,Anne,,en,76.71.48.245,klecanda@sympatico.ca,14907244,000000123247011,1,1,"Reduce the amount of transferring.  Was transferred far too many times.  Cut off multiple times and had to call back and start over again each time.

Information given was not consistent with each representative.  Credibility is then questionable.  

Too quick to suggest upgrading system. Seemed easier to switch us to fibre-optics instead of addressing the problem.  As it turned out, the fix for our issue was a simple redirecting of our line to a closer location.  Why would this require a service call as opposed to accurate information from your main office? ",2
335002,16-FEB-12,15-FEB-12,Crystal,,en,70.49.146.218,gmullett@sympatico.ca,14929710,000000123287871,5,5,"Nothing:  Both Hazel and Crystal were very helpful and I did not have a long waite or experience language issues.

Thank you",5
335003,14-FEB-12,13-FEB-12,Ahmed Ramy,,fr,50.128.140.82,janlou63@sympatico.ca,14906276,000000123239872,5,5,,4
335004,15-FEB-12,14-FEB-12,Gopinath,,en,174.89.100.119,lise.srodrigue@bell.net,14919466,000000123284839,5,5,"This time, nothing",5
335005,15-FEB-12,14-FEB-12,Larissa,,fr,184.146.252.111,ghislainpauline@bell.net,14916736,000000123284434,5,5,rien de plus,5
335006,15-FEB-12,14-FEB-12,Jose,,en,184.146.173.66,mhaba@sympatico.ca,14920574,000000123269040,4,4,,4
335007,15-FEB-12,14-FEB-12,Zulfiquar,,en,65.93.71.46,blackk@sympatico.ca,14913766,000000123277253,4,4,,4
335008,15-FEB-12,14-FEB-12,Leslie,,en,70.29.122.199,inku@bell.net,14917456,000000123265798,5,5,,5
335009,15-FEB-12,14-FEB-12,Sahali,,fr,67.68.185.214,mo.brochu@sympatico.ca,14920912,000000123275285,5,4,"J'ai très apprécié les recommendations étaient très bien expliquées
Merci pour sa patience car je ne suis
pas très connaissante et nous avons
réussi à régler le problème. ",5
335010,15-FEB-12,14-FEB-12,Gavin,,en,70.30.133.252,life5925@bell.net,14919394,000000123265190,4,4,"Have personnel that listen and are rushed. Since I dealt with more than one person that day, I would like to note that Rahes was the most helpful",4
335011,15-FEB-12,14-FEB-12,Danny,,en,68.63.78.240,barry.knott@sympatico.ca,14913534,000000123265935,4,4,"Lost info from a draft folder,not aware this would happen",4
335012,15-FEB-12,14-FEB-12,Natasha,,fr,70.30.204.196,cdrob@sympatico.ca,14914358,000000123264438,4,4,,4
335013,15-FEB-12,14-FEB-12,Celina,,en,64.228.148.203,bgrapes@sympatico.ca,14913694,000000123281181,5,5,"Celina is the best Bell operative I've had help me, ever. Understandable, knowledgeable, polite, quick.

A gem!

B. G.Grapes MD",5
335014,15-FEB-12,14-FEB-12,Philip,,en,70.53.76.92,paulec@sympatico.ca,14921646,000000123280637,5,5,,5
335432,16-FEB-12,15-FEB-12,David,,en,74.12.232.210,susan.flemming@sympatico.ca,14936848,000000123298862,4,4,Try to have one stop shopping. I was transferred TWICE to sort out my request.,3
335433,16-FEB-12,15-FEB-12,Christine,,en,70.30.149.105,domarie@bell.net,14928400,000000123303955,4,4,"Désolé: Je n'ai eu aucune interaction avec votre représantant Christine,cette communication a été effectué par votre représantant aux ventes pour rendre fonctionnelle les Email envoyer et recevoir.
",4
335434,16-FEB-12,15-FEB-12,Hanen,,fr,76.65.169.208,parent.richard@bell.net,14934408,000000123293665,5,5,,4
335435,16-FEB-12,15-FEB-12,Myriam,,fr,76.71.178.3,tanya.ben@sympatico.ca,14936982,000000123287536,5,5,Rien. Tout était parfait. Merci à Myriam,5
335436,16-FEB-12,14-FEB-12,Gustavo,,en,174.95.132.214,jcurrey@sympatico.ca,14917822,000000123268398,4,4,It was a long session that probably could not have been different but long anyway.,5
335437,16-FEB-12,16-FEB-12,Abid,,en,216.16.242.122,detlefschulze@sympatico.ca,14928160,000000123310838,4,4,"Abid resolved me ""issue"" which either Aqeel or Joey messed up. On a rating from 1 to 10 he is a 9, for professional and customer care. ",4
335438,16-FEB-12,15-FEB-12,Houda,,fr,76.67.142.30,novi-sad@sympatico.ca,14934220,000000123286598,4,4,tout je correcte,5
335439,16-FEB-12,15-FEB-12,Kevin,,en,184.151.63.236,lensondavid@sympatico.ca,14932188,000000123293545,1,1,Communicate with your customers and make them aware of all the services available to them!,1
335440,16-FEB-12,15-FEB-12,Kevin,,en,50.101.255.88,browneyes43@sympatico.ca,14926840,000000123306757,5,5,Nothing--everything was taken care of and I was more than pleased that everythibng was resolved.,5
335441,16-FEB-12,15-FEB-12,Thorat,,en,67.71.145.107,elaine011@sympatico.ca,14928708,000000123290286,5,5,,5
335442,16-FEB-12,15-FEB-12,Kanni,,en,74.12.20.138,nortonrv@bell.net,14934218,000000123307987,4,4,"It is very hard to understand some accents and takes twice as long to understand what they are trying to say.
Once I got someone whom I could understand, then it was easier.
The last two times I've called Bell for assistance it took over 45 minutes to correct the problem which is way to long as I was put on hold for half that time.  NOT GREAT",3
335443,16-FEB-12,15-FEB-12,Padala,,en,69.156.58.149,dgareau1@sympatico.ca,14928190,000000123288842,5,5,"I sincerely feel the service I was provided with was truly out standing and speaks volumes of what customer service should be.

Thank you! ",5
335444,16-FEB-12,15-FEB-12,Gavin,,en,70.49.174.190,frank.mar13@sympatico.ca,14929208,000000123299089,5,4,,5
335445,16-FEB-12,15-FEB-12,Yosimar,,en,69.157.14.76,bfallick@sympatico.ca,14926554,000000123295464,5,5,N/A,5
335446,16-FEB-12,15-FEB-12,Ricardo,,en,70.49.174.190,frank.mar13@sympatico.ca,14929212,000000123298183,5,5,,5
335447,16-FEB-12,15-FEB-12,Mario,,en,70.49.174.190,frank.mar13@sympatico.ca,14929210,000000123289223,5,5,,5
335448,16-FEB-12,15-FEB-12,Marta,,en,70.51.221.55,alan.maunder@bell.net,14925694,000000123289467,5,5,nothing,4
335449,16-FEB-12,15-FEB-12,Juan,,en,64.231.83.52,rwhitemarsh@bell.net,14935834,000000123292089,4,3,"Messages are still being sent to individuals in my address book asking them to go on to various sites on the interenet.  I am not sending those messages myself.  Juan did his best to clear this problem, however, I have observed that Roots have been receiving similar messages too.

Juan seemed to think the problem was to do with Google which was linked to my Bell address, and I believe, with my permission, the Google address was cancelled.

I am not familiar with the technical aspects of the internet system.  However, I felt confident that Juan did and to resolve most of the problem. ",4
335450,16-FEB-12,15-FEB-12,Dennis,,fr,76.69.183.77,thibault_11@sympatico.ca,14937162,000000123300538,4,4,,4
335451,16-FEB-12,15-FEB-12,Ashwini,,en,70.55.2.80,donbowers@sympatico.ca,14928418,000000123289925,5,5,,5
335452,16-FEB-12,15-FEB-12,Harjeeth,,en,174.92.94.166,james.davies@sympatico.ca,14930572,000000123289693,3,2,Discover the reason that no e-mail was being received,3
335453,16-FEB-12,15-FEB-12,Alfredo,,en,174.92.94.166,james.davies@sympatico.ca,14930574,000000123309858,4,4,Some difficulty was presented by the fact that I have a Mac,5
335454,16-FEB-12,15-FEB-12,Martina,,en,184.147.32.33,jjrowan@bell.net,14931018,000000123298219,1,1,"I still have the same security message coming up.  Supposedly my inquiry this past weekend was sent to senior people, however I called on Wed Feb.15 and the same thing is coming up and still not fixed.  Pretty soon bell internet will not be in this household!!!!!",1
335455,16-FEB-12,15-FEB-12,Iris,,en,74.14.4.178,dickbrown@sympatico.ca,14928260,000000123310068,5,4,Nothing. excelent service,5
335456,16-FEB-12,15-FEB-12,Kathy,,en,174.95.134.117,js1313@bell.net,14931376,000000123296630,3,3,"Improve the way Bell Express View allows its service to be purchased.  It is presently too expensively packaged.
Charges that appear out of nowhere seems like an ongoing theme now.  

Unless someone catchs them and calls in.

Bell arbitrarily adds new charges & increases fee, continually changes billing methods to confuse customers.

Improve the way Bell Express View allows its service to be purchased.  It is presently too expensively packaged. 
Individual channels should be made available at lower costs. 
Charges that appear out of nowhere seems like an ongoing theme.  

Isn't it fraudulent to charge fees before your customers agrees to them?  But, this is how Bell operates, until someone catches them and calls in.

Bell arbitrarily adds new charges & increases fee, continually changes billing methods to confuse customers.

",3
335457,16-FEB-12,15-FEB-12,Max,,en,70.53.84.94,salman3@sympatico.ca,14935944,000000123294355,2,3,"I called because I was having problems accessing my email. It took several hours to resolve the matter but it was actually the Bell Server which was the problem, not my computer or system !!!!",1
335458,16-FEB-12,15-FEB-12,Rod,,en,64.231.147.230,ramoslenny@bell.net,14935094,000000123298296,1,1,decreased my fees and got more than what i have now.  But still i can watch my program thru internet due to very low speed to download. ,1
335459,16-FEB-12,15-FEB-12,Benjamin,,en,67.70.45.196,saitken@sympatico.ca,14935938,000000123307453,5,4,i am a hearing impaired customer so i need a representative that speaks english with no accent for me to understand them.  Benjamin was better than most of your reps.  I am the one with the problem.  I had to refuse your first rep because i could not understand her because of her thick accent.,5
335460,15-FEB-12,14-FEB-12,Raouf,,fr,50.100.166.81,arras@bell.net,14913262,000000123278360,5,5,"service accompli avec patience et connaissanceé
Merci, très satisfait.",5
335461,15-FEB-12,13-JAN-12,Brenda,,en,76.67.205.173,hemmings@bell.net,14594076,000000122536479,5,5,everything was ok,5
333967,15-FEB-12,14-FEB-12,Seshadri,,en,184.144.44.17,glenndavison@bell.net,14916828,000000123283038,5,5," The represetative I spoke to was fantastic.We have never had a computer before and we are mnot young The help and support we have received from Bell has been far more than we expected. There is nothing I can think of that would improve it.Please, just keep doing what you are doing.thank you.",5
333968,15-FEB-12,14-FEB-12,Lakshmi,,en,74.14.94.61,pkhouse@bell.net,14921876,000000123264591,4,3,lady was very helpful and understood my issue but experience same issue again today.,4
333969,15-FEB-12,14-FEB-12,Suresh kumar,,en,184.144.22.126,icwright@sympatico.ca,14917380,000000123272192,2,1,,2
333970,15-FEB-12,14-FEB-12,Michel,,fr,65.93.3.58,lucpilon@bell.net,14919680,000000123266276,4,4,les prenieres personnes avec qui je parlais étaient difficiles a entendre et comprendreJ'ai été des heures sans internet au point que je pensais sérieusement a passer a un autre serveur. Quand FIBE sera t_il disponible ici. ????,3
333971,15-FEB-12,14-FEB-12,Lisa,,en,74.12.251.187,the.hyland@sympatico.ca,14924038,000000123269126,5,5,"Not sure , Lisa was very helpfull.",5
333972,15-FEB-12,14-FEB-12,Yassine,,fr,65.92.37.252,paquet.fecteau@sympatico.ca,14921536,000000123267126,4,4,"Elle était extrêmement gentille et encore plus dévouée à me satisfaire.  Cependant elle m'a offert un service qui ne se donne pas chez moi, cela a créé de la confusion.",5
333973,15-FEB-12,14-FEB-12,Shirley,,fr,70.26.227.47,BeaDan@bell.net,14912270,000000123265945,5,5,plus d'agents,3
333974,15-FEB-12,14-FEB-12,Steve,,en,70.28.82.105,realparenteau@bell.net,14922288,000000123267654,4,1,Problem was not corrected,5
333975,15-FEB-12,14-FEB-12,Anne,,en,70.31.17.190,kidambi@bell.net,14918874,000000123266404,5,4,"There, apparently was a power outage and would have preferred a voice message (On accessing 310 2355) It took about ten minutes to hear the same from the support desk!!
Not very efficient use of time!!!",3
333976,15-FEB-12,14-FEB-12,Michelle,,en,184.145.119.82,robert.wood4@sympatico.ca,14922564,000000123275162,4,2,Offer a competitive service.  Your prices are way too high.,1
333977,15-FEB-12,14-FEB-12,Andy,,en,70.51.170.185,scandia@sympatico.ca,14923110,000000123271481,5,5,None,5
333978,15-FEB-12,14-FEB-12,Edgar,,en,67.193.39.144,desroisersbrat@sympatico.ca,14915442,000000123279574,1,1,"fix my internet the first time ,I have found the the bell service this year sucks and anymore problems I will have to see about cable, fix it the first time can you do that.",1
333979,15-FEB-12,14-FEB-12,Tshering,,en,70.27.235.6,jp.carr1@sympatico.ca,14918442,000000123264860,5,5,The rep was extremely courteous and helpful.  Thank you. ,5
333980,15-FEB-12,14-FEB-12,Atoiya,,en,68.171.231.80,fsallard@sympatico.ca,14916470,000000123266380,4,4,"Once I was transferred to the loyalty group, my query was addressed promptly. However, it took some time to determine I needed to speak to this group and only because I probed for alternative solutions. In other words, options could have been better communicated/available from first contact (prior to transfer). ",4
333981,15-FEB-12,14-FEB-12,Lilian,,en,69.159.54.26,JWhitman@bell.net,14912344,000000123269509,1,3,"Bell missed a modem install appointment that tied me to the house all Valentine's morning.  I called technical support and they had no knowledge of it.  Worse still, they implied the recent ""deal"" I had cut with the customer loyalty/sales people may heve to be rewritten to get the appointment rescheduled.  They finally handed me to customer retention agent and it was (clumsily) resolved with a new appointment.  
I resent having been housebound Valentine's morning - missed any chance of getting my wife flowers - for nothing.
Agent seemed nice and tried to help but was ""out of the loop"".  
Agent did not speak up very loudly.  I am a bit deaf.  Had trouble understanding the agent.  ",3
333982,15-FEB-12,14-FEB-12,Martina,,en,174.91.49.21,todoroff@sympatico.ca,14924186,000000123278111,5,5,,5
333983,15-FEB-12,14-FEB-12,Casey,,en,206.47.249.247,carlosmanuel.pereira@sympatico.ca,14914216,000000123280199,5,5,,5
333984,15-FEB-12,14-FEB-12,Meriem,,fr,76.65.137.85,asor@sympatico.ca,14913296,000000123274633,5,5,J'ai apprécié........,5
333985,15-FEB-12,13-FEB-12,Carolina,,fr,70.30.153.30,richard.yves2@sympatico.ca,14910036,000000123236177,5,4,satisfait de la reponse avec un retour téléphonique Merci Yves Richard,5
333986,15-FEB-12,14-FEB-12,Malek,,fr,76.65.137.85,asor@sympatico.ca,14913298,000000123273629,5,5,Personne qualifiée et gentille,5
333987,15-FEB-12,14-FEB-12,Nedra,,fr,76.65.137.85,asor@sympatico.ca,14913300,000000123274286,5,5,Personne très gentille et compétante.,5
333988,15-FEB-12,14-FEB-12,Keerthi,,en,70.29.232.118,chinlyn@sympatico.ca,14914508,000000123278071,3,3,"Bell could have been more helpful even if it was determined that the problem was not directly related to the internet service.
My call earlier in the day was COMPLETELY unsatisfactory.",3
333989,15-FEB-12,13-FEB-12,Rahali,,fr,65.92.170.177,p.b.valotaire@sympatico.ca,14909214,000000123244013,5,5,"Rien de plus pour cette occasion.
Rapidité,courtoisie,écoute, clarté...
Ces caractéristiques ont été au rendez-vous avec votre sympathique employé Mr.Haiken, le 13 fév.2012.La coupure de courant et la surcharge électrique ce sont effectués sans inconvénients et en sécurité. Pas de stress inutile pour moi. Merci.",5
333990,15-FEB-12,14-FEB-12,Marwen,,fr,70.55.180.63,denisdns1@sympatico.ca,14915394,000000123268470,3,3,Aucune suggestion. Service plutôt bon.,4
333991,15-FEB-12,14-FEB-12,Vineet,,en,76.64.136.44,rosalind.warhaft@sympatico.ca,14922698,000000123277905,4,4,Sound quality - could hardly hear him - too low,5
333992,17-FEB-12,28-JAN-12,Arthur,,en,38.80.64.24,r.leppcarpentry@sympatico.ca,14777912,000000122887620,1,1,"no one knows what goes on, plus you get put on hold, until you hang up. 45 min. a little to long I would say.. because of all this you lost one customer, and I know that really doesnt matter to you, as I was told. you record calls, listen too them",1
333993,17-FEB-12,16-FEB-12,Meriem,,fr,184.146.232.244,pierre.malo@sympatico.ca,14947606,000000123331522,4,1,,
333994,17-FEB-12,16-FEB-12,Sarry,,en,70.26.8.134,ttennian@bell.net,14950174,000000123334848,1,1,your internet tools weren't working to check the lines,3
333995,17-FEB-12,15-FEB-12,Juan Carlos,,en,206.172.223.12,kenny.beck@sympatico.ca,14931718,000000123287630,3,2,changed to a turbo hub from bell - asked that dial up be removed.  It is still active. I am disappointed also  that I had to change me e mail address I really like Bells layout ,4
333996,17-FEB-12,15-FEB-12,Yao,,en,69.157.21.189,barbaralawton@bell.net,14926370,000000123301393,1,1,not successful,2
333997,17-FEB-12,15-FEB-12,Nelson,,en,70.26.162.193,f.nieuwenhuis@sympatico.ca,14928946,000000123309260,5,5,,4
333998,17-FEB-12,17-FEB-12,Jessica,,en,174.91.0.100,gemkast@sympatico.ca,14942270,000000123335935,4,4,,4
333999,17-FEB-12,15-FEB-12,Diana,,en,65.93.129.183,llewelyn.santhiapillai038@sympatico.ca,14932396,000000123302852,4,4,Give the offers better than others,4
334000,17-FEB-12,16-FEB-12,Maher,,fr,65.93.54.59,j.touchebeuf@sympatico.ca,14943234,000000123335888,5,5,,5
334519,14-FEB-12,12-FEB-12,Gattu,,fr,174.93.162.73,lorraine.oneil@bell.net,14897770,000000123223852,5,5,tell me why my e-mail was blocked for several days,5
334520,14-FEB-12,13-FEB-12,Helenpearl,,en,70.50.42.218,e.altenhof@sympatico.ca,14904642,000000123250169,4,4,I had a difficult time understanding what the representive said.,4
334521,14-FEB-12,13-FEB-12,Salvador,,en,70.27.49.172,ali_m@sympatico.ca,14902196,000000123244335,3,4,had trouble understanding service rep.  on occasion.,5
334522,14-FEB-12,13-FEB-12,Nancy,,en,70.29.56.252,spollock@sympatico.ca,14910978,000000123240110,3,2,"When you sell me on a discount package, I expect to see the discount on my next bill. I don't like finding out that the offer takes time going through the billing department and may take a while. It's like a promise not kept. It's not the first time I've been disappointed by your delays.",3
334523,14-FEB-12,13-FEB-12,Rene Jose,,en,174.88.32.181,isfahan@sympatico.ca,14906080,000000123248504,5,5,Commend the employee for a job well done.,5
334524,14-FEB-12,02-FEB-12,Sravan Kumar,,en,67.68.10.33,hwphotomemories@sympatico.ca,14831110,000000123023438,1,1,Not leave me with NO internet service when i at least started with desktop.,2
334525,14-FEB-12,11-JAN-12,Diego,,en,70.51.116.110,rsingh77@bell.net,14573594,000000122504108,3,2,"Bell customer care need to listen to customers and bell needs to have their system all linked as one .If I did not do my own home work on the prices that I was promissed I would be paying a lot more .Bell superiors were suppose to contact me and never did this is the second time,not at all happy. ",2
334526,14-FEB-12,12-FEB-12,Josee,,en,69.159.20.171,chen2001@sympatico.ca,14894474,000000123232211,4,4,,4
334527,14-FEB-12,13-FEB-12,Jhon,,en,174.88.218.222,crowberry@sympatico.ca,14903878,000000123247919,5,5,"nothing,Juan did an excellent job resolving my problem",
334528,15-FEB-12,14-FEB-12,Amy,,en,174.95.20.115,4mjl@sympatico.ca,14912236,000000123281619,5,5,,5
334529,15-FEB-12,14-FEB-12,Satish,,en,174.95.231.188,cav2@sympatico.ca,14914330,000000123261974,5,5,This  is perfect,5
334530,15-FEB-12,14-FEB-12,Mohamed Ahmed,,fr,174.91.209.179,jg.rejean1946@sympatico.ca,14918074,000000123268675,5,4,rien de plus,4
334531,15-FEB-12,14-FEB-12,Abir,,fr,174.93.162.4,bloom.fleurs@sympatico.ca,14913790,000000123271209,5,5,Tout était correct,5
334532,15-FEB-12,14-FEB-12,Kumar,,en,70.54.52.176,tcdaley@sympatico.ca,14923978,000000123264686,5,5,,5
334533,15-FEB-12,14-FEB-12,Snehalatha,,en,76.64.151.8,sherry.murphy@sympatico.ca,14923340,000000123262974,4,4,,
334534,15-FEB-12,13-FEB-12,Francine,,fr,69.157.153.252,rbedard1@sympatico.ca,14909876,000000123237336,5,5,,5
334535,15-FEB-12,14-FEB-12,Sam,,en,69.158.177.121,tedmonds@sympatico.ca,14923994,000000123280346,4,,,4
334536,15-FEB-12,14-FEB-12,Sahali,,fr,65.92.241.230,artronics2003@bell.net,14913278,000000123263145,5,5,,5
334537,15-FEB-12,14-FEB-12,John,,en,68.171.231.80,mandjbreau@sympatico.ca,14919972,000000123272589,3,2,Solve my problem.,4
334538,15-FEB-12,14-FEB-12,Aymen,,fr,174.89.229.160,michelechevigny@sympatico.ca,14920662,000000123272960,4,5,pour cet appel: rien,5
334539,15-FEB-12,14-FEB-12,Cristobal,,en,184.147.199.67,sa.miller@sympatico.ca,14922926,000000123284232,3,3,I did have a hard time understanding the person on the other end.,4
334540,15-FEB-12,14-FEB-12,Roshni,,en,97.101.32.83,sooprsnoop@sympatico.ca,14923516,000000123284429,5,5,nothing,5
334541,15-FEB-12,14-FEB-12,Temsu,,en,76.68.174.158,annelimayer@sympatico.ca,14913144,000000123278436,4,4,,5
334542,15-FEB-12,14-FEB-12,John,,en,174.91.105.204,kdeigner1@bell.net,14918748,000000123267380,5,5,"the service help was proficiently executed, yet, in a kind & courteous manner!    Don't know how else you should improve this; keep up the excellent service!",5
334543,15-FEB-12,14-FEB-12,Kevin,,en,74.198.9.137,harmitage1976@sympatico.ca,14917090,000000123280318,2,2,Inform me of changes to my account begore they take place,3
334544,15-FEB-12,14-FEB-12,Teri,,en,174.95.188.208,dndau@sympatico.ca,14915606,000000123269381,4,4,,4
334545,15-FEB-12,15-FEB-12,Alexandra,,en,174.91.87.35,robertcalvert@sympatico.ca,14922578,000000123285571,3,1,"Alexandra transferred me to a rep named Marie who ended up puttingme on hold for most of the time. She then accessed my computer remotely, never communicated with me again because the telephone cal. Was disconnected. I typed in the chat window to see if she was still there and to call me back. After a few minutes I asked if she was still there and she responded that she had system problems and ended our session. I reviewed the page I was left on and resolved the problem myself.",1
334546,15-FEB-12,14-FEB-12,Mahrane,,fr,70.29.245.97,lucie.pugliese@sympatico.ca,14919660,000000123264515,5,5,tout a été parfait,5
334547,15-FEB-12,13-FEB-12,Mohamed,,fr,70.55.87.195,martheber@sympatico.ca,14908242,000000123241317,5,4,"Mohamed a fait son possible pour résoudre mon problème, mais je trouve que c'est encore très dispendieux le service.  Bell aurait pu faire un meilleur prix pour satisfaire sa clientèle.",3
334548,15-FEB-12,13-FEB-12,Med Salah,,fr,174.95.238.125,danielmorin1212@sympatico.ca,14904060,000000123243482,5,5,,4
334549,15-FEB-12,14-FEB-12,Jamel,,fr,70.53.248.101,cloutierclaude@sympatico.ca,14914762,000000123265713,5,5,,5
334550,15-FEB-12,14-FEB-12,Nischal,,en,174.91.220.21,mcintoshmiche@bell.net,14920428,000000123266932,4,4,na,4
334551,15-FEB-12,14-FEB-12,Jean-Raynaud,,fr,184.145.151.95,real.dufresne@sympatico.ca,14922282,000000123264323,5,5,"Rien,très satisfait.
Merci!",5
334552,15-FEB-12,14-FEB-12,Hakim,,fr,76.64.255.205,leon.desrochers@sympatico.ca,14919308,000000123269719,5,5,,5
334553,15-FEB-12,14-FEB-12,Med Hedi,,fr,69.159.166.117,julie0509@sympatico.ca,14918568,000000123266353,4,4,,4
334554,15-FEB-12,14-FEB-12,Mel,,en,65.95.106.176,diane.marsh@sympatico.ca,14915496,000000123275814,5,5,"You could have avoided the need to call customer service in the first place. I received a request in the mail on Feb. 14 to return a modem & power supply. That was the reason for my call to Bell. I have 2 sympatico accounts - one in Toronto, one at a cottage. In my most recent technical support request in December, I received a new power supply for our cottage service. I thought there must be some mistake - I had no modem to return. But no, it turned out that the request was to return a modem that was exchanged for our Toronto service in Sept 2010 - 1.5 years ago! Really? I don't recall the service. My husband thinks the technician took the defective modem with him. In any case, I think it is ridiculous to expect a customer to recall an incident 1.5 years ago and store a defective modem for that entire period just waiting for a request to return it.  The customer service agent provided excellent service in sorting this all out. ",3
334555,15-FEB-12,14-FEB-12,Sharmila,,en,74.12.119.148,Chevy55@bell.net,14912280,000000123275866,5,5, ,5
334556,15-FEB-12,14-FEB-12,Paola,,en,74.12.119.148,Chevy55@bell.net,14912282,000000123277123,5,5,,5
335015,15-FEB-12,14-FEB-12,Andy,,en,70.54.44.225,mardenh@sympatico.ca,14920052,000000123269854,5,5,nothing,4
335016,15-FEB-12,14-FEB-12,Twinx,,en,184.144.66.73,phil.carnevale009@sympatico.ca,14921766,000000123271571,5,5,,5
335017,15-FEB-12,14-FEB-12,Harjeeth,,en,174.88.53.254,dmcd@sympatico.ca,14915592,000000123266035,4,5,Not sure,4
335018,15-FEB-12,14-FEB-12,Jan,,en,216.191.72.153,erik.lau@bell.net,14916094,000000123274218,1,1,multiple outages on Fibe 25 internet connection in the 3rd day of installation.   Service unstable compared to Rogers.,1
335019,15-FEB-12,14-FEB-12,Basho,,en,184.144.111.40,fbp2c@bell.net,14916266,000000123285170,1,1,fixed my problem,1
335020,15-FEB-12,14-FEB-12,Umesh,,en,70.27.188.56,rjanzen@bell.net,14922484,000000123272805,5,5,,5
335021,15-FEB-12,14-FEB-12,Srinivasan,,en,70.48.197.80,caprypasniak@sympatico.ca,14914172,000000123267410,5,4,,
335022,15-FEB-12,14-FEB-12,Adnene,,fr,174.88.60.49,bretonnicolas@sympatico.ca,14913932,000000123275526,4,5,"M'offrir une quelconque prime pour me remercier
de répondre à votre sondage .Nous vivons dans un monde ou les compagnies charge des frais pour le moindre service alors pourquoi mon temps devrait-il être donné gratuitement. Pensez-y.",4
335023,15-FEB-12,14-FEB-12,Elvis Francisco,,en,67.71.8.231,aplmanor@bell.net,14913198,000000123272892,4,5,,5
335024,15-FEB-12,14-FEB-12,Justin,,en,174.89.127.160,owhyte@sympatico.ca,14921476,000000123278884,5,5,,5
335025,15-FEB-12,12-FEB-12,Andy,,en,76.64.0.194,ronhook@sympatico.ca,14899902,000000123225134,4,4,,5
335026,15-FEB-12,14-FEB-12,Pradheep Kumaar,,en,64.229.135.74,stevenfox@sympatico.ca,14923684,000000123262036,4,4,,5
335027,15-FEB-12,14-FEB-12,Sana,,fr,70.51.35.231,oanpbh@bell.net,14921398,000000123264883,5,5,"le service est toujours égale à lui-même
autrement dit toujours impécable",5
335028,15-FEB-12,14-FEB-12,Soumaya,,fr,216.137.100.71,daniele.lafontaine@sympatico.ca,14915130,000000123272952,4,4,,5
335029,15-FEB-12,14-FEB-12,Carolina,,fr,76.64.112.55,raymond.forest@bell.net,14922214,000000123275711,4,3,,4
335030,15-FEB-12,14-FEB-12,Andrea,,en,69.158.80.45,snmurray@sympatico.ca,14923456,000000123285082,5,5,,3
335031,15-FEB-12,14-FEB-12,Angie,,fr,76.68.242.124,maryalan@sympatico.ca,14920286,000000123270236,5,5,continuer avec le bonne service a la clientele. Je vous felicite....,5
335032,15-FEB-12,14-FEB-12,Ashok,,en,206.172.0.205,steve.duperron@sympatico.ca,14923662,000000123284473,5,5,Nothing. I do think that you should congratulate the service tech for performing his job so well.,5
335033,15-FEB-12,14-FEB-12,Elvis Francisco,,en,70.52.61.42,richardq-44@bell.net,14922420,000000123284816,5,5,None,4
335034,15-FEB-12,14-FEB-12,Gaudenz,,en,70.27.29.157,jamesed@sympatico.ca,14917680,000000123284090,5,5,It would have been better if the first guys to look at it solved it the day before.,5
335035,15-FEB-12,14-FEB-12,Nelly,,en,76.64.225.153,tcatallo@bell.net,14923976,000000123268670,5,5,,5
335036,15-FEB-12,14-FEB-12,Francis,,en,76.69.9.230,hughjamieson_9@sympatico.ca,14917318,000000123268580,4,5,,5
335037,15-FEB-12,14-FEB-12,Melissa,,en,70.24.115.136,alssketc@sympatico.ca,14912930,000000123272935,,,"Call not completed - had to hang up at someone was at the door.  Called later.

Have ticked boxes as computer would not accept survey without them.",
335038,15-FEB-12,14-FEB-12,Aaron,,en,70.24.115.136,alssketc@sympatico.ca,14912932,000000123273611,4,4,,4
335039,15-FEB-12,14-FEB-12,Jose,,en,65.95.134.39,arsmagica@sympatico.ca,14913268,000000123279621,4,4,Attention to previous parts of conversation.  What was mentioned during the conversation as to be done (how to change password) was forgotten by the end of the conversation.,3
335040,15-FEB-12,14-FEB-12,Denis,,fr,67.70.24.91,gigidi@sympatico.ca,14916754,000000123266194,4,4,j'ai été satisfaite car il a résolu le problème.,4
335041,15-FEB-12,06-FEB-12,Hency,,en,76.70.45.26,cathieheard@sympatico.ca,14870920,000000123094240,1,1,"resolve problem, speak to me with respect and not like i am stupid,
very frustrating experience",1
335042,15-FEB-12,25-JAN-12,Venkatesh,,en,74.15.92.245,nicsdad@bell.net,14738536,000000122825223,5,5,,5
335043,15-FEB-12,14-FEB-12,Tera,,en,70.50.59.43,a.e.milton@sympatico.ca,14912520,000000123272471,5,5,,5
335044,15-FEB-12,14-FEB-12,Paul,,fr,65.94.66.230,bhogue@bell.net,14913702,000000123270674,5,4,"Que le technicien installateur soit plus connaissant de l'installation requise pour l'internet. Capable de programmer la nouvelle adresse de courrier électronique, mot de passe ""b1""",4
335045,15-FEB-12,12-FEB-12,Manel,,fr,70.49.65.254,marcamartel@sympatico.ca,14898046,000000123223570,5,4,,5
335046,15-FEB-12,14-FEB-12,Maxime,,fr,76.65.101.237,taleb@bell.net,14923920,000000123267479,4,4,augmenter mon débit de téléchargement en guise d'être un bon clent.,5
335047,15-FEB-12,14-FEB-12,Andy,,en,174.95.63.165,williamandmarian.murphy@sympatico.ca,14924708,000000123268557,1,1,The call was somehow disconnected,4
335048,15-FEB-12,14-FEB-12,Cesilia,,en,174.95.63.165,williamandmarian.murphy@sympatico.ca,14924706,000000123270070,4,5,Had some difficulty understanding the technician helping me.,4
335049,15-FEB-12,14-FEB-12,Sharon,,en,74.15.100.238,midge.trauzzi04@sympatico.ca,14920700,000000123272390,5,5,Have more representatives like Sharon,5
335050,15-FEB-12,14-FEB-12,Estephania,,en,69.159.64.145,jeff.martin@bell.net,14917924,000000123263717,5,5,Bell mail page in english.,5
335051,14-FEB-12,12-FEB-12,Jessa,,en,64.231.19.146,clairegerry.gamble@sympatico.ca,14894562,000000123223350,4,4,,5
335052,14-FEB-12,12-FEB-12,Walid,,fr,174.92.152.160,roland.richer@sympatico.ca,14899872,000000123223384,5,5,,5
335053,14-FEB-12,12-FEB-12,Suraj,,en,76.69.237.153,gohabs10@sympatico.ca,14896002,000000123231976,5,5,Exceptional service especially from your service technicien. Always kept his promises.,5
335054,14-FEB-12,13-FEB-12,Partha,,en,64.229.154.111,bholder@sympatico.ca,14902898,000000123251545,5,5,,5
335055,14-FEB-12,13-FEB-12,Ahmed,,fr,70.48.97.252,514-933-4035@bell.net,14901666,000000123243489,5,5,"mon technicien etait incroyable.
c'est la premiere fois que je suis totalement impressione et satisfait.  
Bravo tunesie- on vous aime-!!!!!",5
335056,14-FEB-12,13-FEB-12,Sam,,en,70.27.195.153,sharonteiji.oikawa@sympatico.ca,14910750,000000123246615,5,5,,5
335057,14-FEB-12,13-FEB-12,Salvador,,en,174.89.19.10,jsharpe@sympatico.ca,14906894,000000123247083,5,5,,5
335058,14-FEB-12,13-FEB-12,Chat,,en,64.229.8.169,cheryl.parker@sympatico.ca,14903582,000000123240915,5,5,,5
335059,14-FEB-12,13-FEB-12,Christine,,en,70.49.106.97,sgm_21@sympatico.ca,14910696,000000123245849,2,2,"I'm not sure if Christine was the first person I spoke with or if she was the live chat representative.  If the former, I wasn't satisfied. She should have pointed me to contact customer loyalty. If the latter, I am satisfied as that agent pointed me to the customer loyalty 1-800 number.",5
335060,14-FEB-12,13-FEB-12,Yassine,,fr,70.48.188.195,marcpearson@sympatico.ca,14908100,000000123253137,4,3,non tout etait ok,4
335462,15-FEB-12,14-FEB-12,Juliio,,en,70.29.110.33,lauden@sympatico.ca,14919164,000000123281620,5,5,"Unfortunately, it seemed difficult to remedy to problem and eventually a Bell representative came in and solved the problem.I am satisfied with the service and understand it is hard to detect some modem problems. Something I might is add is sometimes it is difficult to understand non Canadians. I feel badly having them repeat. However, they are always very helpfull and polite and they solve the problem.",5
335463,15-FEB-12,14-FEB-12,Shinoj,,en,65.95.184.22,memagill@sympatico.ca,14920528,000000123284828,4,4,Get to the solution faster. ,3
335464,15-FEB-12,13-FEB-12,Naoufel,,fr,184.145.251.44,roger.morin082@sympatico.ca,14910238,000000123249400,4,4,,5
335465,15-FEB-12,14-FEB-12,Paula,,en,174.95.148.50,hoiwong@sympatico.ca,14917246,000000123265246,1,1,Find a way to help resolve the discrepancy in pricing of the Internet that I got quoted compared to the actual billing rather than imply that I'm a liar.,2
335466,15-FEB-12,14-FEB-12,Oscar,,en,76.67.120.50,whitedj@sympatico.ca,14924668,000000123279789,5,5,"I was very pleased with your representative ,he took the time and patience to solve my probleme",5
335467,15-FEB-12,14-FEB-12,Yosra,,fr,67.68.165.211,camioli@sympatico.ca,14914152,000000123265547,5,,,5
335468,15-FEB-12,14-FEB-12,Luis,,en,70.50.30.201,john.angel@sympatico.ca,14918310,000000123262958,4,4,should have given new internet key - had to call back next day to get it.,5
335469,15-FEB-12,05-FEB-12,Ronald,,en,74.15.27.230,janet.parker15@sympatico.ca,14865128,000000123076815,4,4,"Bell should know that if modems are shipped, (not ""mailed"" as I understood), Purolater does not ""ship"" to Post Office boxes.  I had to call Bell again on Feb.8th. Finally rec'd the modem late on the 9th.

Also, your instruction booklet makes sure to tell you to turn off the computer and then plug all the stuff in, but it doesn't say to turn it back ON so that the Ethernet light is also a solid green. So, I had to call Bell again. I'm just a Mom trying to stay connected!",4
335470,15-FEB-12,14-FEB-12,John,,en,70.53.111.176,mmcaloura@bell.net,14920890,000000123269268,5,5,anything very pleased,5
335471,15-FEB-12,14-FEB-12,Houcem,,fr,174.93.239.173,corriveau.gaetan@bell.net,14914866,000000123283287,5,4,"On pourra vous le dire lorsque nous aurons reçu la facture. Si le montant total est de 95,18$ (taxes comprises)et que les frais d'activation sont à 29,99$, tel que le stipule le contrat passé avec Andres De Serre,nous serons satisfaits. Par contre, comme on nous a promis que ce serait respecté et que la facture n'est pas de ce montant, nous nous verrons dans l'obligation de tout annuler! ",3
335472,15-FEB-12,13-FEB-12,Andrew,,en,74.15.243.198,janird@sympatico.ca,14906274,000000123236133,3,3,,3
335473,15-FEB-12,13-FEB-12,Denis,,en,70.49.99.243,stirling.king088@sympatico.ca,14911126,000000123251234,5,5,,5
335474,15-FEB-12,14-FEB-12,Carolina,,en,70.52.75.184,roy.kingston@sympatico.ca,14922760,000000123276402,5,4,,5
335475,15-FEB-12,12-FEB-12,Kanchumarthi,,en,70.27.82.254,s.lafortune@bell.net,14900038,000000123224155,,1,I was told that I would have no Internet until midnight Monday and I didn't have it until Wednesday afternoon.,
335476,15-FEB-12,14-FEB-12,Francis,,en,184.145.81.245,planetmartin@sympatico.ca,14921882,000000123281257,5,4,,
335477,15-FEB-12,14-FEB-12,Nourmene,,fr,76.66.194.34,plaudite@sympatico.ca,14921884,000000123276434,1,1,Arrêter de toujours augmenter les tarifs et de n'offrir aucun bon service.,1
335478,15-FEB-12,14-FEB-12,Twinx,,en,70.27.66.101,sanjan@bell.net,14923034,000000123277207,4,4,,4
335479,15-FEB-12,14-FEB-12,Stacey,,en,76.64.14.56,cmendes1@sympatico.ca,14914780,000000123270280,4,4,,4
335480,15-FEB-12,02-FEB-12,Wissem,,fr,174.92.234.36,andremontpetit@bell.net,14826586,000000123018491,4,4,,5
335481,15-FEB-12,14-FEB-12,Shaik Rameez,,en,70.31.17.105,jens.wollesen@sympatico.ca,14917990,000000123284042,1,1,"have aq competent, english speaking employee there. I have been transferred three times by bored employees who have no idea regarding the problems I had (no internet connection); they go according to their script, without listening. I got tired of it, they waste my precious time. My problem was no solved.",1
335482,15-FEB-12,14-FEB-12,Felix,,en,70.54.142.204,howpat@sympatico.ca,14917286,000000123263576,4,4,As a senior I'm concerned about the expertise of some service people in the English language. Our hearing is often not as good and we have trouble with a strong foreign accent. ,4
335483,15-FEB-12,16-JAN-12,Saoussen,,fr,67.68.214.94,jm.chevalier@sympatico.ca,14626108,000000122588317,4,5,,4
335484,16-FEB-12,14-FEB-12,Oussama,,fr,76.64.114.243,gerald.dextraze@sympatico.ca,14916698,000000123274863,5,5,"Service: reponse rapide et courtoise.

La seule chose que j'ai remarquee est que j'avais de la difficulte a entendre... volume sonore faible.

Merci",5
335485,16-FEB-12,15-FEB-12,Gerry,,en,76.68.164.137,euclide.jacques@sympatico.ca,14928884,000000123292057,1,1,,1
335486,16-FEB-12,15-FEB-12,Ammar,,fr,65.94.208.145,asylum61@bell.net,14926188,000000123295715,5,4,"Avant de me facturer des frais de $75 pour un modeme non retourner , Bell aurais du verifier avec le technicien qui avait le devoir de retourner le modem donc il avait lui meme changer et rapporter avec lui.",4
335487,16-FEB-12,15-FEB-12,Mohamed,,fr,65.93.130.86,gaetan.marseille@sympatico.ca,14929346,000000123307829,5,5,"Tout s'est très bien déroulé.
Préposé compétent et très aimable",5
335488,16-FEB-12,15-FEB-12,Revathi,,en,74.15.244.2,macdol@sympatico.ca,14932748,000000123288968,1,,Not suspend service twice.  Long long wait time and passed around.  Last wait time was 1 hour and 45 minutes.  ,2
335489,16-FEB-12,14-FEB-12,Linda,,en,174.95.192.34,barbyj@bell.net,14913530,000000123283703,5,4,everything was a ok,5
335490,16-FEB-12,15-FEB-12,Abdel basset,,en,174.93.216.199,audrey.prosser@bell.net,14926222,000000123308342,3,3,I was told I would need to contact a technician in my area.  Problem is with the Bell internet system. I have to find out how I do this.,5
335491,16-FEB-12,15-FEB-12,Paul-Henri,,en,174.92.80.133,j_witt@bell.net,14930486,000000123308161,4,4,I was told I needed a new modem and it could take 3 to 5 days to be delivered. This would have been a hardship since I work primarily out of my home office. ,4
335492,16-FEB-12,15-FEB-12,Silvia,,en,67.68.34.224,dean.lea@sympatico.ca,14928034,000000123287087,5,4,Advice received from my first call didnt solve issue.,5
335493,16-FEB-12,15-FEB-12,Mildred,,en,67.70.152.84,apalozzi1@sympatico.ca,14926092,000000123301570,5,5,,5
335494,16-FEB-12,14-FEB-12,Rania,,fr,174.89.234.210,brsmarketing@bell.net,14913984,000000123265724,5,4,,4
335495,16-FEB-12,15-FEB-12,Abdel basset,,fr,74.15.203.9,normandeparent@sympatico.ca,14934212,000000123297742,4,4,Ne pas prendre 4 appels pour le meme probleme et m aviser comme c était dit de la résolution et solution du probleme.Cé beau ne pas vouloir payer bcp ses employés mais pas aux frais de l abonné Merci de votre Écoute,3
335496,16-FEB-12,15-FEB-12,Sergio,,en,74.14.142.14,chris.potts@bell.net,14927322,000000123295564,4,5,,5
334001,17-FEB-12,15-FEB-12,Linda,,en,70.49.81.76,smbishara@sympatico.ca,14936492,000000123308953,5,4,"nothing, just keep the good work",4
334002,17-FEB-12,16-FEB-12,Arcadius,,en,65.92.183.138,elidelmar@sympatico.ca,14941558,000000123318733,3,1,you used to have better tech support when it was in Canada,1
334003,17-FEB-12,16-FEB-12,Melvin,,en,65.92.183.138,elidelmar@sympatico.ca,14941560,000000123313500,1,1,improve your tech people,1
334004,17-FEB-12,16-FEB-12,Iris,,en,70.49.82.149,perkalscott@sympatico.ca,14947474,000000123335386,5,5,,5
334005,17-FEB-12,16-FEB-12,Imed,,fr,69.157.225.246,lindav@sympatico.ca,14945140,000000123327946,5,5,rien,5
334006,17-FEB-12,15-FEB-12,Nora,,en,65.92.149.193,helmut.rentschler037@sympatico.ca,14930080,000000123303719,5,5,N/A,5
334007,17-FEB-12,16-FEB-12,Jeff,,en,64.231.212.71,sglassford@sympatico.ca,14949052,000000123324754,5,5,the call ended up with a tech checking out the connections at the house the following day. FAST.  The service all the way around Would like to complete the survey about that service which was top notch.,5
334008,17-FEB-12,14-FEB-12,Teri,,en,67.71.95.9,djp.dekrom@sympatico.ca,14915560,000000123281993,5,4,,
334009,17-FEB-12,16-FEB-12,Asma,,en,70.50.28.252,barry.mcfadden@sympatico.ca,14939268,000000123332132,4,4,,5
334010,17-FEB-12,16-FEB-12,Md Jihed,,fr,184.148.221.225,ymilette@sympatico.ca,14950762,000000123314671,4,4,"J'aurais aimé qu'au départ qu'il n'y ait pas eu d'erreur, je n'aurais pas eu à téléphoner.",4
334011,17-FEB-12,16-FEB-12,William,,en,76.68.235.83,arled@bell.net,14939016,000000123324565,4,1,"I really hate that today every time we 
call any corp, we get to speak with a machine. It is so much nicer to speak with a human being.",3
334012,17-FEB-12,13-FEB-12,Lotfi,,fr,184.144.236.28,monique.st-onge@sympatico.ca,14908780,000000123250981,3,4,"Qu'un représentant Bell me téléphone dans les 72 heures, tel qu'on me l'avait dit.  J'ai dû téléphoné moi-même, après 96 heures, voyant qu'on ne donnait pas suite.",3
334013,17-FEB-12,16-FEB-12,Anusha,,en,174.89.55.174,deshi_r@sympatico.ca,14941034,000000123324436,,,,3
334014,17-FEB-12,14-FEB-12,Nejib,,fr,174.92.242.90,lorly@sympatico.ca,14919556,000000123271235,5,5,,4
334015,17-FEB-12,16-FEB-12,Christopher,,en,174.88.204.36,ricknowak@sympatico.ca,14948182,000000123327386,5,5,"Keep hiring people like Christopher that are patient and understandable [no foriegn accents] to us ""older folks"".",5
334016,17-FEB-12,15-FEB-12,Balaji,,en,76.71.39.140,jwhodges@bell.net,14931498,000000123292263,4,4,,4
334017,17-FEB-12,13-FEB-12,Christine,,fr,184.151.127.198,jack3140@sympatico.ca,14906162,000000123248230,4,4,,4
334018,17-FEB-12,16-FEB-12,Sofien,,fr,174.92.168.211,d.vaillancourt@sympatico.ca,14940644,000000123332883,5,5,,4
334019,17-FEB-12,16-FEB-12,Jamie,,en,64.229.181.40,brian-oconnor@sympatico.ca,14939728,000000123335851,5,5,,5
334020,17-FEB-12,15-FEB-12,Diego,,en,70.30.33.28,bpfrado@sympatico.ca,14926778,000000123308112,5,5,Lost contact and had to call back but was able to resolve my problem with another person.,5
334021,17-FEB-12,12-FEB-12,Asly,,fr,174.91.239.149,fafardgisele@sympatico.ca,14895556,000000123226962,5,4,,4
334022,17-FEB-12,06-FEB-12,Greg,,en,70.31.4.214,ralph231@sympatico.ca,14876988,000000123084052,4,4,,4
334023,17-FEB-12,15-FEB-12,Jean-Gardy,,fr,198.168.152.20,jmelise95@sympatico.ca,14931090,000000123300302,4,5,"l'attente etait de 12 minutes avant de pouvoir parler a quelq'un, que j'ai trouver un peu long.",5
334024,18-FEB-12,15-FEB-12,Abderrahmane,,fr,198.168.152.20,jmelise95@sympatico.ca,14931092,000000123302016,5,5,,5
334025,18-FEB-12,14-FEB-12,Sowmya,,fr,76.69.191.109,lindasyrotuik@bell.net,14919436,000000123284084,1,1,"First I want english and cannot change it, second, my province is Quebec.  You keep sending stuff saying my province is Ontario.  Please get your records straigt.   and thirdly,
It took five (5) days to get the problem resolved.  Not a happy camper.

If this should happen again, that is, waiting 5 days for a problem to be fixed, I might cosider a competitor.",1
334026,18-FEB-12,09-FEB-12,Myriam,,fr,74.15.150.246,isabelle.lafontaine@sympatico.ca,14884928,000000123168710,3,3,,3
334027,18-FEB-12,14-FEB-12,Josee,,fr,70.52.105.25,pierre.dodier@sympatico.ca,14921802,000000123285178,5,5,rien tout était super,5
334028,18-FEB-12,16-FEB-12,Katlin,,en,67.70.41.112,kakmdelaney@sympatico.ca,14944342,000000123320977,5,5,,5
334029,18-FEB-12,16-FEB-12,Mariem,,fr,70.51.50.41,gbbisson@sympatico.ca,14942234,000000123315447,5,5,,5
334030,18-FEB-12,16-FEB-12,Mohamed,,fr,70.51.50.41,gbbisson@sympatico.ca,14942236,000000123314750,1,1,il m'a coupé la ligne,3
334031,18-FEB-12,17-FEB-12,Med Amine,,fr,76.65.103.75,claude.theoret@sympatico.ca,14953336,000000123338136,5,4,rien,4
334032,18-FEB-12,17-FEB-12,Sajid,,en,74.12.139.239,gerard.whittle@sympatico.ca,14955442,000000123359296,5,5,,5
334033,18-FEB-12,17-FEB-12,Colleen,,en,65.93.106.64,connie.foster@sympatico.ca,14953458,000000123338761,5,4,"if the first aqent had not hung up on me, but Colleen was excellent, so that worked out well",4
334034,18-FEB-12,17-FEB-12,Richard,,en,74.12.235.220,keith.daniels@sympatico.ca,14957560,000000123350992,3,3,The answers to my 2 very simple questions (1. How many recipients can I have per e-mail message and 2) can I still use my present e-mail address after Bell discontinue my service on March 13th) should have been more readily available.,1
334035,18-FEB-12,17-FEB-12,Bedre,,en,76.67.197.111,mohindu@sympatico.ca,14959758,000000123346614,4,4,Inquiry was handle very well.,5
334036,18-FEB-12,17-FEB-12,Fatma Sawcen,,fr,24.122.196.136,pierre.dumont@sympatico.ca,14960826,000000123350450,5,5,rien.  tout était parfait.,4
334037,17-FEB-12,16-FEB-12,Jorge Alberto,,en,64.231.146.135,sranko@sympatico.ca,14949402,000000123321065,5,5,,5
334038,17-FEB-12,16-FEB-12,Ajay,,en,70.31.157.176,nbg1941@sympatico.ca,14946878,000000123324491,5,5,,5
334039,17-FEB-12,14-FEB-12,Charbel,,fr,184.144.217.86,cline.totaro@sympatico.ca,14914754,000000123280837,4,1,En fait sur cet appel tout a été correct - l'agent m'a indiqué qu'un technicien devait passé chez moi entre midi et 6pm...a 5pm toujours personne je rappelle pour me faire confirmer que quelqu'un allait bien passé avant 6h ou je recevrais un appel...6h15 toujours personne..j'appelle de nouveau ce dernier agent me dit que mon rendez vous était cédule entre 18h et 21h...et bien c'est le que ca ce gate..semble que mon rendez vous original a été modifié lors de mon second appel...si non pourquoi j'aurais appelé deux fois pour faire un suivi......finalement un tech c'est présenté chez moi 7h30 pm ..et a réglé notre probleme....en plus j'ai demandé pour un crédit étant donné que j'ai été sans serv + de 24hrs mais là je dois communiquer avec encore avec le service a la clientele..,3
334040,17-FEB-12,16-FEB-12,Ahmed,,fr,67.68.252.195,amyja@sympatico.ca,14938746,000000123334322,4,4,c'etait parfait,5
334041,17-FEB-12,12-FEB-12,Mohamed Hedi,,fr,76.65.85.213,mgeneau@sympatico.ca,14898446,000000123230388,5,4,Rien,5
334557,15-FEB-12,14-FEB-12,Allan,,en,74.15.246.117,mcorke@sympatico.ca,14920440,000000123279985,1,1,"DO NOT UNILATERALY CHANGE SERVICE PLANS
FOR EXISTING CUSTOMERS UNLESS PRICE AND DETAILS ARE KEPT THE SAME. HOW CAN YOU JUST STOP MY UNLIMITED DATA PLAN",1
334558,15-FEB-12,13-FEB-12,Asra,,en,70.48.127.233,j.buffler@bell.net,14906120,000000123243035,5,5,everything is very good,5
334559,15-FEB-12,14-FEB-12,Hari,,en,76.65.184.111,mmcolleen@sympatico.ca,14920892,000000123283587,3,1,do what the technician did this morning...check all aspects of my system to locate the problem,4
334560,15-FEB-12,14-FEB-12,Manel,,fr,76.64.26.142,marien.jeangillesb@sympatico.ca,14920140,000000123273368,5,5,"Vraiment rien car je fus énormenent surprise de la rapidité à me répondre.
J'espère que ce sera toujours comme cela.",4
334561,15-FEB-12,15-FEB-12,Juliio,,en,184.146.165.92,michael.weir@sympatico.ca,14920606,000000123285514,5,5,,5
334562,15-FEB-12,14-FEB-12,Christopher,,en,70.26.133.71,rrlwol@bell.net,14922780,000000123264625,4,4,,4
334563,15-FEB-12,14-FEB-12,Ahlem,,fr,65.94.5.76,ixe1348@sympatico.ca,14917518,000000123264128,5,,je me fais decooecter frequemment cela n`est pas reglÉ,5
334564,15-FEB-12,14-FEB-12,Justine,,en,184.146.152.200,fred_goodall1@sympatico.ca,14916440,000000123264845,4,5,made the changes promised the first time i called,4
334565,15-FEB-12,14-FEB-12,Marc-Andre,,fr,67.68.214.207,sturzavdb@sympatico.ca,14923736,000000123280000,4,1,"Souvent sur la route, et devant me connecter dans plusieurs pays, je ne peux plus écrire de votre serveur en fournissant une adresse de messagerie unique qui n'est pas une adresse sympatico !",2
334566,15-FEB-12,14-FEB-12,Preethi,,en,65.95.106.62,peter.levens@sympatico.ca,14921720,000000123266683,4,4,,4
334567,15-FEB-12,14-FEB-12,Manoj Sandra,,en,66.103.50.178,christine.geertsma@sympatico.ca,14914578,000000123270732,5,5,all my concerns where handled ,5
334568,15-FEB-12,14-FEB-12,Ahmed,,en,174.93.31.138,richardapted@sympatico.ca,14922406,000000123268453,5,5,"It was a pleasure speaking and working with Ahmed. He was extremely helpful. If all of your technicians were like him, it would be very gratifying.",4
334569,15-FEB-12,14-FEB-12,Sahali,,fr,70.51.144.56,richard.james@sympatico.ca,14922388,000000123266511,5,5,,5
334570,15-FEB-12,14-FEB-12,Annie,,en,69.159.238.94,steve.omer@sympatico.ca,14923666,000000123275051,5,5,,5
334571,15-FEB-12,14-FEB-12,Sharon,,en,64.231.115.69,copeman54@bell.net,14914848,000000123273041,5,5,"I cannot think of a thing. Sharon in , I think, New Brunswick, internet rep, was one of the nicest and most helpful people. She really deserves a pat on the back, and maybe take her out for lunch.",5
334572,15-FEB-12,14-FEB-12,Juan,,en,174.94.54.67,jon.keighan@sympatico.ca,14918374,000000123278040,1,1,"You could fix my wife's e-mail account so that it is fully functional.  Why are there limitations on her e-mail account and not on mine.  WE pay Bell a great deal of money each month for our internet, landline, and cell (probably more than $10 000 in the last 10 years)....we would have expected this issue to have been resovled by now.  Bell is a very capable company that does remarkable things...except for some reason, you can't make my wife's e-mail fully functional....:-(",2
334573,15-FEB-12,14-FEB-12,Mohamed Ahmed,,fr,70.24.196.202,labbeneron@sympatico.ca,14919084,000000123267229,4,4,J'appréciraie de toujours parler a quelqu'un du Québec quitte a me charger un peu plus par mois.,2
334574,15-FEB-12,14-FEB-12,Bryan,,en,76.66.127.92,dbmiller@sympatico.ca,14915300,000000123263459,5,4,,5
334575,15-FEB-12,14-FEB-12,Kumar,,en,70.49.3.109,robert.porter@sympatico.ca,14922560,000000123276528,3,4,The technician seemed a little unsure of how to make the  fix work and took awhile to resolve the issue,4
334576,15-FEB-12,14-FEB-12,Alex,,en,65.94.67.236,alan.lawee@bell.net,14912798,000000123273868,4,4,"Better tools for support tech to look up the answers to problems.  Mi issue was quite technical, and although the support rep knew that the problem could be fixed, he didn't know how to find the solution in the upgraded firmware of the router.  Once he pointed me in the right direction, I found the solution before he did.",4
334577,15-FEB-12,14-FEB-12,Hugo,,en,65.92.47.225,djmiller53@sympatico.ca,14915558,000000123283943,5,5,"I guess, when we received a new modem Oct 2011, we assumed we had to connect it to our existing D-Link wireless modem. I found out last night during my help desk exercise, that Bell's new modem is wireless and we didn't need to use the D-Link.",5
334578,15-FEB-12,14-FEB-12,Julio,,en,174.89.67.114,dianestephenpartridge@bell.net,14915508,000000123271228,5,5,"your technician was fantastic; however I am still stumbling through this procedure; not your fault mine",5
334579,15-FEB-12,14-FEB-12,Tathiana,,en,65.93.207.5,margaret.carr@sympatico.ca,14920060,000000123266661,5,5,Not to have sent me a WiFi modem without my request or notifying me that it was coming.  What a waste of money in unnecessary shipping charges: probably $30 for my packing both ways.  When I was retyrning mine there was another exact one at the post office.,5
334580,15-FEB-12,14-FEB-12,Ridha,,fr,174.92.160.208,lipari86@sympatico.ca,14919446,000000123266763,5,4,"PAS GRAND CHOSE
",4
334581,15-FEB-12,14-FEB-12,Maureen,,en,76.68.44.97,tsekos@sympatico.ca,14924300,000000123273808,3,3,"train staff to be more accurate with what they know, she did not really know how to resolve problem, so i had to talk to someone else after her, thats waisting my time for bells problem!!",3
334582,15-FEB-12,14-FEB-12,Bedre,,en,70.50.191.137,rickashall@sympatico.ca,14922442,000000123275915,4,4,,4
334583,15-FEB-12,14-FEB-12,Alex,,en,38.116.202.1,joeydasilva1@sympatico.ca,14918296,000000123267491,3,1,,3
334584,15-FEB-12,14-FEB-12,Julio,,en,38.116.202.1,joeydasilva1@sympatico.ca,14918298,000000123280317,5,5,,3
334585,15-FEB-12,18-JAN-12,Mohamed Ahmed,,fr,74.15.119.153,mounir_diallo@bell.net,14656174,000000122644717,5,5,tout est ok,5
334586,15-FEB-12,14-FEB-12,Haythem,,fr,70.26.222.41,ma_eli931@sympatico.ca,14919838,000000123278719,3,2,,3
334587,15-FEB-12,14-FEB-12,Kurt,,en,64.231.223.52,h.drewitz@sympatico.ca,14917036,000000123264309,5,4,Better explain to me why it took this phone call to get a better package with lower cost.,5
334588,15-FEB-12,14-FEB-12,Oscar,,en,65.93.204.140,jluelo@sympatico.ca,14918182,000000123281295,5,5,"Nothing as I see it. Courteous, smart, good interpersonal skills and did not rush me when I was fumbling to punch in numbers etc. As i am a rookie at this computer stuff they made me feel very comfortable and confident to call back if i have issues.",5
334589,15-FEB-12,14-FEB-12,Joan,,en,70.26.243.21,egoldsbrough@sympatico.ca,14915932,000000123263612,3,4,I've been paying for band width that is impossible to get in this area for years. Someone should have moved me to a cheaper package and billing should have offered to refund me money for the time I've paid for this extra service but not received it. Lines department verified that no one in this area is getting the internet at a speed close to the average in Ottawa.,3
335061,14-FEB-12,13-FEB-12,Partha,,en,70.54.36.195,debraw@sympatico.ca,14904226,000000123247528,2,,Someone that speaks clear English would be most beneficial.  Why are all your call centres outside of Canada?   Do you not think we have people here who need jobs or does Bell need to make even more profits e.g. paying lower salaries?  ,2
335062,14-FEB-12,27-DEC-11,Emmanuel,,en,69.159.15.218,diane056@sympatico.ca,14376084,000000122146289,4,4,"Emmanuel was polite and efficient on the phone.  He was changing my current internet to wireless.  However, he offered me a one time fee of 49.95 for my modem instead of 4.95 monthly fee.  I was happy to hear of this deal and told him this is what I wanted.  The one time fee.  However, this is not what was done.  I needed to call and have this corrected.  Having things done right the first time is very important seeing as it is impossible to speak to the same person and have them correct mistakes.  It is also impossible to have someone else correct the mistake right away.  Having to wait a month to correct a mistake doesn't make any sense.  Having the customer double check everything is not good customer service.  I should be able to speak to the same person.  I don't like the call service system.  ",2
335063,14-FEB-12,13-FEB-12,Kanchumarthi,,en,184.145.84.33,maria-48@sympatico.ca,14908122,000000123253073,5,5,,5
335064,14-FEB-12,13-FEB-12,Harathi,,en,76.64.142.161,dhicks1@sympatico.ca,14904340,000000123250780,4,5,,
335065,14-FEB-12,12-FEB-12,Gattu,,en,76.71.181.107,lar_59@sympatico.ca,14897544,000000123227463,5,5,My service shouldn't have been discontinued in the first place. Surely you've had clients move from one province to another before without all the confusion!,3
335066,14-FEB-12,13-FEB-12,Pascal,,fr,70.51.147.163,serveprea@bell.net,14910672,000000123251371,4,4,"je ne sais pas pour le moment ,
car dans le passer j' ai eu tellement de probleme avec bell canada ",4
335067,14-FEB-12,13-FEB-12,Kevin,,en,70.48.8.164,hlanger@sympatico.ca,14905894,000000123250571,5,5,,4
335068,14-FEB-12,12-FEB-12,Hanen,,fr,65.94.210.238,algomajo@sympatico.ca,14893358,000000123222652,3,4,dans mes 5 dernieres factures y a eu des erreurs 4 fois. Mon contrat a ete changé en décembre sans mon autorisation!!! je crois que les problemes sont maintenant réglés. C'est ce que nous allons voir a la prochaine facture....,3
335069,14-FEB-12,12-FEB-12,Naim,,fr,74.198.164.191,martin.halle@sympatico.ca,14898186,000000123232468,2,1,Allow him to serve me well. It has been 3 days and still do not have internet connection. Send me a technician and stop sending me pieces of modem and powersupply by mail. I will most likely cut my service in next 48. ,1
335070,14-FEB-12,13-FEB-12,Imen,,fr,184.148.220.84,aboivin4@sympatico.ca,14901987,000000123250856,5,5,"Rien de plus techniquement.De plus, courtoisie et l'empathie sont TRÈS  appréciées.",5
335071,14-FEB-12,13-FEB-12,Med Aymen,,fr,70.29.158.196,benoit.forest2@sympatico.ca,14902822,000000123247443,2,1,Être plus respectueux des ententes conclues avec votre clientèle.,1
335072,15-FEB-12,14-FEB-12,Abdelalim,,fr,70.26.222.41,ma_eli931@sympatico.ca,14919840,000000123278822,4,4,,4
335073,15-FEB-12,14-FEB-12,Maxime,,fr,70.52.114.98,marichard@bell.net,14920106,000000123264169,4,4,,4
335074,15-FEB-12,31-JAN-12,Vijay,,en,65.92.15.154,marianne.smith041@sympatico.ca,14806234,000000122952531,5,5,,4
335075,15-FEB-12,14-FEB-12,Yassine,,fr,67.68.57.62,pilonus@sympatico.ca,14921838,000000123279210,5,5,rien,5
335076,15-FEB-12,14-FEB-12,Abderrahmen,,fr,67.68.57.62,pilonus@sympatico.ca,14921840,000000123278773,2,1,j'ai été mise en attente trop longtemps et j'ai raccrochée. par contre l'appel suivant avec yassine à été parfait,5
335077,15-FEB-12,15-FEB-12,Alejandro,,en,70.27.49.164,rosebeth@sympatico.ca,14922710,000000123285669,5,5,,5
335078,15-FEB-12,22-AUG-11,Vladimir,,en,67.71.5.165,chigley@bell.net,12974593,000000119356479,3,3,We left Bell due to the increase in cost. We were called on a regular basis for additional service and declined and ended up paying for service we did not agree to (example answering service ) When we questioned our bill we were advised the service was free for a time period ( 30 days ) and then charged.The support for our internet was unacceptable and clearly had issues with  a language barrier. We agreed to switch back if you met the price we were offered and I notice each month our bill is getting higher each month. We are close to switching back to the other carrier as we are not getting what we were told we would. Also each month we get a notice asking us to return our Bell internet box or we will be charged a 75$ fee . When we have called twice we were told the notice sent out was an error....,2
335079,15-FEB-12,09-FEB-12,Mohamed,,en,65.95.245.141,chris.foran@sympatico.ca,14881676,000000123164076,1,1,"Where do I begin!!  I was transfered at least 7 times, on hold for approx 40 minutes and then my cell phone died.  I assumed this was a simple procedure.  Changing addresses must be a common procedure.  Finally got it done on Monday which was, as expected, done without any further problems.  Until I asked to bundle our 3 services.  I see anther survey in my inbasket.  I'll address that experience then, ",2
335080,16-FEB-12,15-FEB-12,Marc-Andre,,en,74.14.65.66,ed.eade@sympatico.ca,14928616,000000123307795,4,4,,4
335081,16-FEB-12,15-FEB-12,Mike,,fr,67.71.79.52,marcel.milaire@sympatico.ca,14932878,000000123291801,5,5,"m'avoir offert ces réductions ,avant que je sois obligéé de les demander.J'aurais économisée ",4
335082,15-FEB-12,14-FEB-12,Katrina,,en,70.50.62.203,carol.mailloux063@sympatico.ca,14914248,000000123275004,5,5,Nothing.,5
335083,15-FEB-12,14-FEB-12,Makram,,fr,184.151.127.238,nizaraly@sympatico.ca,14921286,000000123283077,1,1,Pas d'internet  cause bell travaille sur le réseau va se rétablir après minuit. Mais ce matin l'internet ne fonctionne pas en plus je paie 2 fois la factutre. Belll m'envoie comme un pig pong pour la facturation de residentiel à commercial déprimer. ,1
335084,15-FEB-12,13-FEB-12,Chirine,,fr,70.48.188.56,christiane.martel2@sympatico.ca,14903626,000000123238997,5,5,,4
335085,15-FEB-12,14-FEB-12,Tyrone,,en,74.14.93.119,bardada@sympatico.ca,14913532,000000123272157,5,5,,5
335497,16-FEB-12,15-FEB-12,Gilberto Jose,,en,70.27.16.67,mugg1n5@bell.net,14933940,000000123299387,5,5,Nothing.  The technician was very helpful and patient,5
335498,16-FEB-12,15-FEB-12,Eliena,,en,70.24.115.170,markfennell@bell.net,14933054,000000123303024,3,2,Would be nice if the phone rang in canada to someone I could understand,
335499,16-FEB-12,15-FEB-12,Carlos,,en,70.26.133.140,chava586e@bell.net,14927256,000000123309757,5,4,i was very pleased with the service..,5
335500,16-FEB-12,06-FEB-12,Med Heni,,fr,67.68.90.182,josianenbouffard@sympatico.ca,14874160,000000123094123,5,5,rien,5
335501,16-FEB-12,14-FEB-12,Ajay,,en,74.15.1.243,rs.berry@sympatico.ca,14922788,000000123265406,4,3,"problem was left unsolved Bell rep said files were corrupted and beyond his help.
he said call microsoft.they wanted $$ to fix. Local shop solved problem for $50.
Bell rep failed to log off.",3
335502,16-FEB-12,13-FEB-12,Ahmed,,fr,69.158.170.77,pagegregoire@sympatico.ca,14909242,000000123237878,4,4,"Si M.Hény a été poli ,compréhensif et efficace, les autres,techniciens et téléphonistes, PARLANT PAS FRANÇAIS,ont été d'une grande nullité.Le dernier a même tenté de me cinvaincre que c'était
par pure coincidence si mon ordinateur ne fonctionnait depuis qu'on était venu installer la T.V.H.D. ",3
335503,16-FEB-12,13-FEB-12,Alisia,,en,64.229.212.131,kampongku@bell.net,14907014,000000123246113,3,4,"Have better communication between the television, telephone, internet departments. Have the Bell agents especailly in the technical support department take time to listen and be pateinet with customers.Bell advice is not consistent frm one deartment to the next.",2
335504,16-FEB-12,13-FEB-12,Jorge Alberto,,en,65.95.20.2,weekss@sympatico.ca,14911902,000000123253676,5,5,,4
335505,16-FEB-12,15-FEB-12,Brittany,,en,70.54.104.238,donira@sympatico.ca,14928428,000000123297123,3,3,Greater clarity on bundling.,4
335506,16-FEB-12,15-FEB-12,Celina,,en,70.52.157.244,nsaville43@sympatico.ca,14934230,000000123310295,2,3,"I felt that the tech asked to remote take over my computer far too soon and that I had the ability to solve the problem without that if she could have just
had a little more patience and the right answers to my questions.",3
335507,16-FEB-12,15-FEB-12,Ronald,,en,67.70.92.184,rcondo@sympatico.ca,14935228,000000123302990,5,4,For this particular call:  NONE,4
335508,16-FEB-12,13-FEB-12,Houda,,fr,69.159.133.105,lepagedenys@sympatico.ca,14907532,000000123250019,4,4,,4
335509,16-FEB-12,15-FEB-12,Christine,,fr,184.151.115.118,bericlaquerre@sympatico.ca,14926520,000000123291628,5,5,Engagez du monde pour nous répondre c'est incroyable venant de vous une compagnie de tél avec un service si lent de réponse.Modifiez votre système de facturation.,4
335510,16-FEB-12,14-FEB-12,Kaouther,,fr,76.65.131.160,mario6330@bell.net,14920162,000000123284347,5,2,"J'aimerais que ma demande de passer de fibe 10 à fibe 16 soit effective le plus vite possible , parce-que depuis j'ai vérifie ma vitesse et elle     toujours entre 7 et 11.",4
335511,16-FEB-12,13-FEB-12,Mohamed,,fr,70.55.162.237,sedavid@sympatico.ca,14910648,000000123246628,4,4,,5
335512,16-FEB-12,15-FEB-12,Patrick,,en,74.15.247.84,dgweber@sympatico.ca,14928202,000000123291050,5,5,"the call was avoidable if you had not discontinued service in error. however, Patrick was very efficient and got everything sorted out. Thanks!",4
335513,16-FEB-12,15-FEB-12,Mehdi,,fr,184.145.253.54,denis567@sympatico.ca,14928108,000000123309596,4,4,supposé d avoir un rabais de 5$ sur chaque élément  tv-internet et téléphone  ca fait 3 fois j appelle pou l avoir toujours pas eu le rabais sur ma facture est-ce rétroctif ce $15 promis,3
335514,16-FEB-12,15-FEB-12,Andrea,,en,198.231.24.241,dbrennie@sympatico.ca,14927990,000000123308327,5,5,Not a thing the support person I spoke with was teriffic!,5
335515,16-FEB-12,15-FEB-12,Guy,,fr,76.71.182.248,janine.laplante@sympatico.ca,14930642,000000123291562,5,4,tout est parfait,5
335516,16-FEB-12,14-FEB-12,Kaouther,,fr,184.144.225.42,dprovost000@sympatico.ca,14915724,000000123275248,5,4,pas de transfert entre le service television et l'autre pour ceux qui sont de nouveaux utilisateurs,5
335517,16-FEB-12,15-FEB-12,Priyanka,,en,76.66.160.200,georgebren@sympatico.ca,14929484,000000123296372,5,4,for one think when one of your service people dont know how  they make you repeatedly try something else and then they transfer you to another service person and accidently or not your cut off before even talking to someone. In all i was about  3 hours on the phone then i got Delroy and he had it figured out in about a minute. you need to have these people call you right back so you dont need to go through over and over again trying to explain what  the problm is this would be great.,4
335518,16-FEB-12,15-FEB-12,Kevin,,en,65.92.23.101,shinglers@sympatico.ca,14936338,000000123308162,5,5,,4
335519,16-FEB-12,14-FEB-12,Timmy,,en,24.251.86.120,northdoc@sympatico.ca,14921352,000000123272696,5,5,"one phone call to get answers for my land line,mobile,internet,ipad",5
335520,17-FEB-12,16-FEB-12,Ayoub,,fr,76.67.198.108,gigilamour7@sympatico.ca,14942376,000000123327939,5,5,Tout était parfait,4
335521,17-FEB-12,16-FEB-12,Carrie,,en,184.146.125.246,themahers@sympatico.ca,14949940,000000123316596,5,4,Was given a $ figure over the phone and e-mail confirmation was less.,4
335522,17-FEB-12,16-FEB-12,Carlton,,en,76.68.142.191,gsmall@sympatico.ca,14942612,000000123325444,2,1,"On Feb 16th I received an email, purportedly from Bell, requesting me to fill out a satisfaction survey from a call I was supposed to have made December 23rd.  I believed then and believe now that was a Phishing email.

I wanted to assist you by reporting it and was requesting an email address to use.  I was finally given an addrsss, and duly sent along my report.  The email bounced as the address given appears to have been for a private company using the bell.ca email space and their SPF filters bounced the email.

I subsequently found an email address on my own and received back a canned email that appears to be Be;;'s response to complaints about users of their systems.

I felt like I had wasted my time caring about this.

",2
335523,17-FEB-12,16-FEB-12,Mohamed Nasreddine,,fr,70.52.36.231,gagnondiane932@sympatico.ca,14942154,000000123327724,5,4,,5
335524,17-FEB-12,16-FEB-12,David,,en,74.15.80.126,joy.da@sympatico.ca,14944142,000000123320067,5,5,Nothing,5
335525,17-FEB-12,16-FEB-12,Dan,,en,174.92.55.183,hontheho@sympatico.ca,14942978,000000123334285,5,4,,5
335526,16-FEB-12,15-FEB-12,Ritwik,,en,174.89.164.17,ve2erb@sympatico.ca,14937510,000000123310724,5,4,"Reduce Waiting Time.
My FIRST attempt...I waited 30 Minutes...then I hung up.
I waited 45 minutes the second try...before I gave up/
On my THIRD Attempt I was connected to INDIA within 5 Minutes.
I DO NOT INTEND TO CONTINUE WAITING   30-45 MINUTES to have my problem solved.",3
335527,16-FEB-12,15-FEB-12,Priyanka,,en,99.231.121.97,tiffany.tse@sympatico.ca,14937196,000000123292102,2,1,I was trying to set up notifications for reaching our maximum monthly internet usage. Your site isn't working and does not allow people to sign up for email alerts. Terrible!,1
334042,17-FEB-12,16-FEB-12,Karim,,fr,24.142.88.131,mjodoin@sympatico.ca,14946510,000000123317786,3,1,"A QUI DE DROIT DE BÉBELLE CANADA: LE PROBLEME C'EST QUE J'ÉTAIS ABONNÉ A 1 SERVICE INTERNET SANS FIL NOMADE, ON ME COUPE LE SERVICE SANS AUCUN AVERTISSEMNT, LE 14 /02/2012 PARCE QUE LE SERVICE N'EXISTE SUPPOSEMENT PLUS, ON M'OFFRE,1 NOUVEAU SERVICE SANS FIL AVEC STATION TURBO SANS FIL DE BÉBELLE MOBILITÉ,J'AI ACCEPTÉ, C'EST COMMANDÉ, MAIS EN ATTENDANT POUR ME DÉPANNER, ON A TENTÉ DE ME REBRANCHER A MON ANCIEN SERVICE, 2 FOIS, CA FONCTIONNE PENDANT ENVIRONS 12H.MAIS APRES SE DÉBRANCHE AUTOMATIQUEMENT.EN ATTENDANT JE ME SERS DE MON BLACK BERRY DE *TÉLUS*POUR ME DÉPANNER.APRES AVOIR PERDU 5 X 30 MIN.AU TÉL. AVEC VOS REPRÉSENTANS ET TECHNICIENS, JE CONTINUE DE PAYER 1 SERVICE QUE JE N'AI PAS. SAVIEZ VOUS QUE JE SUIS CLIENT CHEZ VOUS DEPUIS 1983, POUR MES LIGNES PERSONNELLES, 450-797-2152 ET 450-797-3413 ET MES LIGNES COMMERCIALES SOUS LE NOM DE RAPIDEC COURRIER INC. 450-771-7171 ET 1-800-561-7274,EN PLUS DES PAGES JAUNES DE DRUMMONDVILLE ET ST-HYACINTHE, DONC JE VOUS ENVOIS 1 CHEQUE DE $500.00 ET PLUS PAR MOIS. SI POUR VOUS CA NE VAUT PAS LA PEINE DE S'OCCUPER D'UN PETIT CLIENT COMME MOI, SOYEZ ASSURÉ QUE JE VAIS DEMANDER A MES AMIS DE TÉLUS OU AUTRES,SI CELA LES INTERESSENT DE ME RENDRE UN EXCELLENT SERVICE? DONC D'ICI LA RECEPTION DE MON NOUVEAU MODEM TURBO, J'AIMERAIS BIEN AVOIR 1 SERVICE INTERNET QUI FONCTIONNE, SI UN CLIENT C'EST IMPORTANT POUR VOUS, AVOUS DE CHOISIR ! MARIO JODOIN, PRÉSIDENT DE RAPIDEC COURRIER INC TÉL: 450-797-2152",1
334043,17-FEB-12,16-FEB-12,Carlos,,en,70.27.57.36,allauratrainor@bell.net,14938648,000000123334119,5,5,nothing carlos was excellent,5
334044,17-FEB-12,16-FEB-12,Eric,,fr,74.15.201.217,marie-josee.genest@sympatico.ca,14945822,000000123313280,3,3,,2
334045,17-FEB-12,15-FEB-12,Rod,,en,65.92.115.54,janetmiguel@sympatico.ca,14930628,000000123309924,5,5,,5
334046,17-FEB-12,16-FEB-12,Dorsaf,,fr,184.144.190.146,michel6754@sympatico.ca,14946306,000000123315240,,,"la deuxieme personne qui a répond a fait une vérification intégrale et a su répondre à mes demandes e tbeaucoup plus
son prénom Émanuelle de ottawa. Merci encore  Émanuelle",
334047,17-FEB-12,14-FEB-12,Rudolf,,en,74.12.172.27,rejeantremblay@bell.net,14922318,000000123266334,1,1,"i am trying to find  out what the ell is
going on with my  billing.as of this  date  not to sure. i would like to stay with bell. no internet.  ",4
334048,17-FEB-12,16-FEB-12,Karen,,en,184.147.194.16,whirt@sympatico.ca,14950564,000000123319004,4,4,always be able to talk to canadian when we call. ,4
334049,17-FEB-12,16-FEB-12,Jordan,,en,64.229.230.26,newbeetlebuggn@bell.net,14946918,000000123332863,5,5,The rep was great!,5
334050,17-FEB-12,16-FEB-12,Crystal,,en,70.54.115.109,m.furtado@sympatico.ca,14945520,000000123312874,5,5,The only thing is...it still takes too many steps to get to an agent.  ,4
334051,17-FEB-12,16-FEB-12,Walid,,fr,67.68.220.178,claudebenjamin@sympatico.ca,14940396,000000123322167,2,1,"J'aurais aimé parler à une personne qui est d'origine québécoise, c'est-à dire qui n'a pas d'accent. J'avais de la difficulté à le comprendre.",1
334052,17-FEB-12,31-JAN-12,Alejandro,,en,67.71.125.229,philcolleen@sympatico.ca,14807962,000000122962880,4,5,,5
334053,17-FEB-12,15-FEB-12,Pierre,,fr,67.68.144.52,aa022009@sympatico.ca,14925462,000000123300052,4,5,,5
334054,17-FEB-12,16-FEB-12,Jacqueline,,en,70.26.4.204,rouleau_jac@bell.net,14948463,000000123332184,5,5,n/a,5
334055,17-FEB-12,13-FEB-12,Hassan,,en,174.95.255.211,rlscott@sympatico.ca,14910124,000000123251197,5,5,Not A,5
334056,17-FEB-12,16-FEB-12,Philip,,en,70.31.82.153,whughes3@bell.net,14950578,000000123335301,4,3,I don't know i'm no computer whiz.,5
334057,17-FEB-12,17-FEB-12,Mohamed Ali,,fr,174.92.222.232,jacqueshelenelebeau@sympatico.ca,14943320,000000123335926,4,4,,4
334058,17-FEB-12,16-FEB-12,Karen,,en,74.14.74.200,gord.berry@sympatico.ca,14942510,000000123327647,5,5,,5
334059,17-FEB-12,16-FEB-12,Nejla,,fr,76.64.252.150,jleontieff@sympatico.ca,14943860,000000123318113,5,5,,5
334060,17-FEB-12,16-FEB-12,James,,en,76.68.122.168,Dean472@sympatico.ca,14938138,000000123323774,5,5,cheaper rates for services,5
334061,17-FEB-12,13-FEB-12,Djouaihia,,fr,76.71.198.3,lavoie.house@sympatico.ca,14907452,000000123252711,3,1,rien le problème étais mon ordi,5
334062,17-FEB-12,12-FEB-12,Luis,,en,76.65.185.40,hkyriakoulias@sympatico.ca,14896296,000000123233749,4,4,,3
334063,18-FEB-12,09-FEB-12,Radhika,,en,50.101.149.190,nissieadon@bell.net,14888974,000000123180112,4,4,,4
334064,18-FEB-12,15-FEB-12,Dominic,,en,64.231.168.253,g.mac-2000@sympatico.ca,14929308,000000123304111,5,5,,5
334065,18-FEB-12,28-JAN-12,Taoufik,,fr,70.48.137.242,sylvio.langlais006@sympatico.ca,14769030,000000122885174,4,4,"ce que je trouve drole cet que votre nouvelle plubiciter que vous passer a la television consernant que vous etre les plus bas prix je trouve pour ma part que votre plubisiter ne reflete pas vrement la veriter car en ce moment je payer plus de 175.00 dol;ard par mois et que d autre que je connait sur illico en paye 129.00 ou et le plus bas prix pourier vous me le dire",3
334066,18-FEB-12,17-FEB-12,Julio,,en,70.49.45.84,abdul.wahid27@sympatico.ca,14951274,000000123352512,4,4,more experienced teghnicians would be better,5
334067,18-FEB-12,17-FEB-12,Mike,,fr,70.29.192.185,tekaplus@sympatico.ca,14963021,000000123341240,5,5,Rien en particulier concernant cet appel.,5
334068,18-FEB-12,17-FEB-12,Caroline,,fr,70.53.171.239,singer.frantz@sympatico.ca,14962386,000000123354230,3,2,,4
334069,18-FEB-12,17-FEB-12,Slah,,fr,70.53.171.239,singer.frantz@sympatico.ca,14962388,000000123356580,4,4,,5
334070,18-FEB-12,17-FEB-12,Harjeeth,,en,70.27.142.209,joylakeman@bell.net,14957204,000000123343726,5,4,I was treated with respect and the young man was very helpful,5
334071,17-FEB-12,16-FEB-12,Cesilia,,en,174.88.219.13,veo1943@sympatico.ca,14950304,000000123317180,5,4,no,5
334072,17-FEB-12,16-FEB-12,Ashley,,en,70.26.103.247,smurfsideresort@sympatico.ca,14949316,000000123316474,5,5,,4
334073,17-FEB-12,16-FEB-12,Emylie,,en,69.157.132.250,isidorecormier@bell.net,14943154,000000123313026,5,5,"This is a very hard question to answer, especially when you give and provide excellent service to the client.

Thank you for the service.

Isidore",5
334074,17-FEB-12,16-FEB-12,Ever,,en,70.26.103.247,smurfsideresort@sympatico.ca,14949318,000000123314356,3,5,hard to understand,3
334075,17-FEB-12,13-FEB-12,Mohan,,en,174.93.212.231,catherine.moore@sympatico.ca,14903416,000000123235487,2,1,"I was told I had to wait until the service department was open at 8 am.
I think Bell has cut their workers as in previous experiences, my issues with the internet were resolved quickly and easily.",2
334590,15-FEB-12,14-FEB-12,Carolina,,en,76.71.54.164,hilsoncarol@sympatico.ca,14917210,000000123275579,3,,Frustrated with the language and difficulty understanding.  Lovely person but hard to understand,3
334591,15-FEB-12,14-FEB-12,Emmanuel,,en,174.92.73.86,mike.tchir@sympatico.ca,14920724,000000123266974,4,4,,4
334592,15-FEB-12,14-FEB-12,Nourmene,,fr,108.9.49.42,ad43gi42@sympatico.ca,14912648,000000123264239,5,5,,5
334593,15-FEB-12,14-FEB-12,Carole,,en,76.70.76.30,gadouasj@sympatico.ca,14916528,000000123273859,4,4,,4
334594,15-FEB-12,14-FEB-12,Suresh,,en,65.95.69.13,jscipione@bell.net,14918492,000000123263328,2,2,Not to mislead people into subscribing to your service which you can't provide the same or better speeds than cable and then lock them in to a contract.,2
334595,15-FEB-12,14-FEB-12,Jerome,,en,65.92.12.89,tombradley@sympatico.ca,14924202,000000123275825,1,1,Get someone who speaks english without an accent.  I am hard of hearing & cannot understand singing voices,2
334596,15-FEB-12,14-FEB-12,Asra,,en,65.92.12.89,tombradley@sympatico.ca,14924204,000000123276231,4,5,I thought the person was Jean.  She understood I had a modem problem & arranged to have a replacement sent to me.  It arrived a 1pm today.  I could understand her.,4
334597,15-FEB-12,13-FEB-12,Joan,,en,70.27.235.70,salf248@bell.net,14910472,000000123245084,5,5,,5
334598,15-FEB-12,14-FEB-12,Sharmila,,en,174.88.135.5,wheats@sympatico.ca,14924664,000000123262324,5,4,"nothing so far. All good

Thanks",4
334599,16-FEB-12,15-FEB-12,Richard,,en,65.95.28.81,5morrison@sympatico.ca,14925082,000000123302664,3,2,Check to insure the issue has been resolved because it was not.,4
334600,16-FEB-12,15-FEB-12,Ericka,,en,65.95.132.149,sandjmcdougall@bell.net,14935976,000000123295450,4,4,,5
334601,16-FEB-12,15-FEB-12,Yasmin,,en,209.146.245.161,caravella-14@sympatico.ca,14926976,000000123308577,5,5,nothing,5
334602,16-FEB-12,15-FEB-12,Sahali,,fr,70.30.246.150,robertfournier@sympatico.ca,14935562,000000123287209,3,2,,3
334603,16-FEB-12,15-FEB-12,Imen,,fr,65.92.218.27,g.huot@sympatico.ca,14929302,000000123295245,5,5,Délai d'attente beaucoup trop long.,3
334604,16-FEB-12,15-FEB-12,Dylan,,en,216.254.142.195,hilton.reading@sympatico.ca,14930130,000000123290236,5,5,"Nothing at all, service was perfect. Polite, accommodating and very professional. My only regret is that I did not take note of the agents name",5
334605,16-FEB-12,15-FEB-12,Jeanette,,fr,64.229.51.105,anlou99@sympatico.ca,14926010,000000123289095,5,5,"JE SUIS SATISFAIT DU TEMPS DE RÉPONSES,ET DE LA GENTILLESSE DE LA PERSONNE QUI M'A RÉPONDU.",5
334606,16-FEB-12,15-FEB-12,Cody,,en,174.92.98.177,stevens.j@bell.net,14936754,000000123296399,5,4,I have spoken to a Bell representative each month for the past 3 months about a bill that is too high.  I hope soon this will be resolved.   I can not afford $90.00/month for Telephone and internet.  ,2
334607,16-FEB-12,15-FEB-12,Jose,,en,184.148.172.96,jsshute@sympatico.ca,14931396,000000123291999,5,5,,5
334608,16-FEB-12,15-FEB-12,Victoria,,fr,174.91.239.119,ginlim@bell.net,14929626,000000123301704,5,5,"rien tout est parfait
",5
334609,16-FEB-12,16-FEB-12,Zulfiquar,,en,184.147.217.242,margl@sympatico.ca,14932930,000000123310802,5,5,nothing,5
334610,16-FEB-12,15-FEB-12,Anis,,fr,65.92.156.236,claudi888@sympatico.ca,14927485,000000123302079,5,5,,3
334611,16-FEB-12,15-FEB-12,Nicholas,,en,64.229.81.117,ron.yurkoski@bell.net,14935660,000000123289798,4,3,I did not have enough time to finish with the rep but he was very helpful and gave me a confirmation # that helped in my second call.,4
334612,16-FEB-12,25-JAN-12,Carolina,,en,184.147.32.33,jjrowan@bell.net,14735258,000000122820272,1,1,fix the problem with my internet active shield security,1
334613,16-FEB-12,15-FEB-12,Xenia,,en,70.27.64.54,gkenwell@sympatico.ca,14929654,000000123300047,3,3,the tech's accent made it difficult to understand some of her statements,4
334614,16-FEB-12,15-FEB-12,Amine,,fr,69.156.61.132,osvaldo1950@bell.net,14934318,000000123290639,4,4,,3
334615,16-FEB-12,14-FEB-12,Denys,,fr,76.64.214.144,armando_notte_3@sympatico.ca,14913244,000000123276060,5,5,,5
334616,16-FEB-12,15-FEB-12,Anthony,,en,69.156.50.156,bpbooker@bell.net,14926774,000000123306567,5,5,nothing,5
334617,16-FEB-12,14-FEB-12,Salvador,,en,50.100.150.218,jdmcrae@sympatico.ca,14917838,000000123270604,3,3,,3
334618,16-FEB-12,15-FEB-12,Samatar,,en,174.89.158.242,bconstable@sympatico.ca,14926432,000000123309843,4,4,,4
334619,16-FEB-12,15-FEB-12,Christine,,en,74.14.2.44,andy.1s@sympatico.ca,14925970,000000123301440,1,1,"Bell has a monopoly for rural users like our family. They have rural families over a barrel and know it. It is to bad that I live in a rural area because for the money I have to pay for very, basic service is criminal, bravo Andy Wright.  ",1
334620,16-FEB-12,15-FEB-12,Priya,,en,70.29.232.139,cnfong@sympatico.ca,14927536,000000123295698,5,5,Everything was fine and the only improvement would be to the anti-virus software itself so that if I need to restore my computer it can be done without the need to re-install the software.,5
334621,16-FEB-12,15-FEB-12,Anis,,fr,174.94.73.252,andre335@sympatico.ca,14925934,000000123305333,3,3,Me donner un abonnement sans que je sois continuellement obliger  de le renégocier à chaque année ou même 3 mois comme c' est le cas présentement. Un jour je vais finir par aller voir la compétition.,1
334622,16-FEB-12,15-FEB-12,Leslie,,en,70.48.198.39,danhreljac@sympatico.ca,14927778,000000123308935,5,5,Nothing. Leslie was very courteous and friendly. She was very patient and a pleasure to deal with.,5
334623,15-FEB-12,14-FEB-12,Edgardo,,en,184.145.26.218,trinzini@bell.net,14924286,000000123278979,2,3,Local Canadian Support,1
334624,15-FEB-12,14-FEB-12,Samuel,,en,69.158.86.100,clive-roy@sympatico.ca,14914756,000000123268651,3,4,It would be nice to deal with support staff who had a better grasp of the English language!,1
334625,15-FEB-12,14-FEB-12,Jhon,,en,68.202.100.123,diane.foley@sympatico.ca,14915494,000000123267198,4,4,Rebate me all the money I have been overcharged these past months.,2
334626,15-FEB-12,14-FEB-12,Rebeca,,en,65.94.89.208,jj.domster@bell.net,14918136,000000123276309,4,5,"Not a thing, the rep did her job.",5
334627,15-FEB-12,14-FEB-12,Roxanne,,en,65.92.206.120,bill.gunn@sympatico.ca,14913724,000000123270762,5,5,Give a shortcut on my desktop to find you faster. Really nothing. It took me 6 hours to solve a simple problem because of a lack of information.,5
334628,15-FEB-12,14-FEB-12,Felix,,en,70.24.153.49,winnet@sympatico.ca,14924734,000000123262490,5,5,Continue to be accommodating and polite,5
334629,15-FEB-12,14-FEB-12,Zaid,,en,174.91.62.170,amspagnoli@sympatico.ca,14913000,000000123272523,5,5,I felt my concerns were handled most adequately and he was very patient waiting while the computer rolled through its various stages. Thanks!,5
334630,15-FEB-12,14-FEB-12,Emna,,fr,70.52.105.207,brefor@sympatico.ca,14913918,000000123272396,4,4,N S P,5
334631,15-FEB-12,14-FEB-12,Moncef,,fr,174.93.225.232,dsavoie9@sympatico.ca,14915744,000000123272420,5,5,,4
334632,15-FEB-12,14-FEB-12,Hemavathi,,en,76.64.216.239,walklaw@bell.net,14924564,000000123271546,5,5,Not a thing. She was very helpful and patient.,5
335086,15-FEB-12,14-FEB-12,Elvis Francisco,,en,174.88.50.100,mozammel@sympatico.ca,14920992,000000123281167,1,1,"Representative in South America and Philippines has luck of knowledge on Bell internet services, DSL network and systems. Specially for Agent Rigel Villaver Emp#EY03654. 

My home internet service was down around noon. My wife called 310-SURF to report and an agent told her that my internet has been disconnected due to I have order Bell TV and different modem is require for internet access along with IP TV. We need to wait until Feb 29th when Bell installed Bell Fibe TV and at that time my internet will be restore. (NOTE: I have ordered Bell TV and upgrade to Fibe 16 on February 2nd (transaction number B35T77B2) and both suppose to be installed on February 29th between 8AM to 12AM).

Around 4PM my daughter needed to use internet for her school work via web access. She called again 310-SURF and representative did some initial problem determination with her then told her same thing other agent told my wife. 

Around 5:30PM I call 310-SURF and explained to representative that my internet upgrade and Bell TV suppose to be installed on Feb 29th. He put me on hold for 15 minutes and after that I was bounced around from agent in South America to Philippines then to technical support in IP TV and back to Internet technical support in Philippines ((Rigel Villaver Employee# EY03654). Again I had to explain and received same answer IP TV order causing my internet disconnected. I could not convince him that my Bell TV has nothing to do with my Internet at this moment due to I do not have Bell TV yet.  Rigel put me on hold again for long time then came back to say that a common problem in my area thats why my internet is down and keep power recycle the modem. Told him that my neighbor is using Bell internet and he does not have internet access issue. Rigel told me that his shift is over @ 7PM and he will pass my trouble to another representative. He assured me that I will get a call by 7:30 to 8PM. I wait until 10PM then I called 1 877 571-1278 option 3 for technical support. An agent name Mohammed Zaki (employee# XY581) picked up the call. I gave him my phone# & b1 and explained to him again that initial problem determination has been done numerous times on 2wire modem. Also I have advised him that my Bell TV and Fibe 16 internet is scheduled to install on Feb. 29th and asked him to check my profile to see any thing deleted. Within few minutes he found out that my 2wire modem has terminated (Ticket#123284665) due to Bell TV. As soon as he removed termination from the modem and my internet access start working. 

Here are my concerns:

1. I and my daughter were bounced around since 4:00PM from South America to Philippines to IP TV and back to Internet technical support in Philippines and no one was able to help us to resolve internet access issue until I called again to get support around 10:00PM. 
2. Why agent in South America refused to open a trouble ticket stating common outage in my area?
3. Why I had to tell agent EY03654 to open a trouble ticket instead of him opening a ticket automatically? 
4. Why ticket#9932102 was closed without resolving my trouble?
5.  Why we had to bounce around over 6 hours to get appropriate support?
6.  Why I had to keep explaining over and over again to every agent I & my daughter spoke to.
7.  Why my modem was terminated earlier than due date (Feb. 29th)?
8. Why it took 10 hours to find out there is a termination in my modem and a simple command remove the termination.

Thanks for listening and hope you will address these concerns.

Regards,

Mozammel

",3
335087,15-FEB-12,14-FEB-12,Hency,,en,174.92.103.171,forgetnot@sympatico.ca,14916352,000000123272389,2,1,"Too much time on hold and passing around too much - then getting disconnected when I requested a credit for loss of service.  If you have to place a customer on hold so much, call them back!",2
335088,15-FEB-12,09-FEB-12,Omar,,fr,174.94.120.102,jgroy@bell.net,14885544,000000123161074,3,2,Le conseiller ne connaissait pas le produit,5
335089,15-FEB-12,14-FEB-12,Mohamed,,fr,65.93.127.100,mlandry002@sympatico.ca,14920862,000000123278513,1,1,"dire la vérité, être servi par un représentant québéçois, cesser de louvoyer et donner l'heure juste.
Ça n'est pas la faute du représentant mais bien celle de la cie qui a toujours fonctionné ainsi....",1
335090,15-FEB-12,14-FEB-12,Richard,,en,67.71.95.149,b.zylstra@bell.net,14913432,000000123278656,4,3,Problem is you have promised me 6mbps internet speed but only 2 mbps available this location. I know this so was very surprised bell could provide more.  Tech was good at explaining situation (but I already knew) rreason. He did ask for tech dept to check out exactly why.  I rteceived call from tech this am and he is sending Telephone tech today to see why higher spped not available ( other than distance from hub).,5
335091,15-FEB-12,14-FEB-12,Aloysious,,en,65.95.8.236,raetired@sympatico.ca,14922096,000000123275175,1,1,"Have people who can speak proper english!!  As stated by the local Canadian technician, the people in Indian should not be changing any/all setting.  I was requested to change my id on the router and set a new password - this was suppose to fix the problem.  I stated that I still had a problem and wanted to speak to a CANADIAN or someone I could understand. Kay came on the line - stated that she checked the service to my router and stated I had a short - a service technician would come and see about the problem!!! I received a call from the local technician who double checked the speed I was receiving to the router and said that everything was fine!!!! He did not have to come and check the wiring hookup!!!  
I tried to inform kay that after my discussion with her that everything seemed to be fine while talking to her but she insisted I had a short on the line!!!
I do not mind conversing with people from India or elsewhere - as long as I can understand/communicate with them.  It gets very frustratng to the point of getting upset/angry and requesting a surpervisor or a CANADIAN person so that I can understand them especially when I have a hearing disability.  
It does not bode well for Bell when the customer gets frustrated with their representatives when they will not listen and keep trying to fix a problem when none exists!!!",2
335092,15-FEB-12,14-FEB-12,Darwin,,en,69.159.47.65,alexander.cedzynski@sympatico.ca,14912830,000000123266654,5,5,,3
335093,14-FEB-12,13-FEB-12,Christopher,,en,184.148.178.65,jm.lafleur@sympatico.ca,14906608,000000123242764,5,4,,5
335094,16-FEB-12,15-FEB-12,Jay,,en,184.147.179.72,sidcoral@sympatico.ca,14936374,000000123288364,5,5,,5
335095,16-FEB-12,15-FEB-12,Munyaradzi,,en,184.147.130.64,w.spicer946@sympatico.ca,14937676,000000123291649,5,5,Nothing,5
335096,16-FEB-12,15-FEB-12,Jeff,,en,70.24.79.84,cathy.wilson2@sympatico.ca,14927104,000000123296469,4,4,"Previous contact with Kurk (Employee # EY05430) wasn't all that clear which resulted in me calling 310-Surf to verify it wasn't a crank call.  Perhaps if you gave the employees a clear and concise explanation to give customers, I wouldn't have had to verify.",4
335528,16-FEB-12,15-FEB-12,Kristen,,en,65.95.107.75,altan@sympatico.ca,14925814,000000123300534,5,5,,5
335529,16-FEB-12,14-FEB-12,Faouzia,,en,76.70.109.89,ylebeau@sympatico.ca,14924898,000000123267017,5,3,"I have been a customer of Bell since December 1977 and of Bell Internet for +/- 12 years. Last month the Bell agent told me that he will make me benefit from the 50% special on my Internet connection for a year and cancel the $4.95 monthly fee for the modem. The February invoice reflected the two changes and a surprise $49.95 ONE TIME charge for the modem. This charge was never mentioned verbally nor in the confirmation email. So, YES! I was satisfied of the response from Faouzia. She cancels the charge plus taxes. I SOMEWHAT feel my inquiry was not resolved. The more you MODERNIZE the invoicing system. The less I can trust its accuracy. I have reservation about what the agent tells me over the phone even if it has been confirmed via email. It does not always reflect on the next bill. To #4 DEFINITIVELY I recommend to consider Bell with a strong suggestion to consider what the competition has to offer. I appreciate the telecommunication is a very competitive environment. Peoples like me have been generating revenue to Bell. Over the years it contributed to the maintenance of the infrastructures of the land lines, the expansion into the internet and the cellular phone. It finally end up as dividend and plus value to shareholders, salaries, benefits and pension funds to the employees. I am truly sadden by the deterioration of the service given to long times customers. It gives the impression of being taken for granted, that our business is less than the business from the new customers. I would like to remain a Bell customer. I hope this kind of communication/billing practice will be corrected. I have a revolutionary idea. Let say that customers with 3 years and more automatically benefits of the best current rates for any services. ",5
335530,16-FEB-12,15-FEB-12,Badreddine,,fr,70.48.0.210,lafontaine.p@bell.net,14931982,000000123308457,5,1,entrer mon antivirus,3
335531,16-FEB-12,15-FEB-12,Andre-Emilie,,en,76.69.30.84,penjen@sympatico.ca,14934608,000000123291047,5,5,Not a thing,5
335532,16-FEB-12,15-FEB-12,Mahrane,,fr,196.203.31.114,roger.valerie@sympatico.ca,14935624,000000123286755,5,5,,5
335533,16-FEB-12,15-FEB-12,Maurice,,en,70.54.46.232,alfredschinko@bell.net,14925764,000000123309280,5,4,,5
335534,16-FEB-12,15-FEB-12,Adam,,en,216.191.72.153,grace.leigh@sympatico.ca,14929760,000000123291921,5,5,Internet price is too high and I was not informed of the price increase by Bell. I am thinking of changing to other provider. ,2
335535,16-FEB-12,15-FEB-12,Harjeeth,,en,184.146.167.54,hbgoodman@sympatico.ca,14930016,000000123297113,5,5,,5
335536,16-FEB-12,15-FEB-12,Monica,,en,65.92.53.70,bobandjean@bell.net,14926718,000000123295359,4,2,"My problem with Bell is not the people working there. Moni8ca was most friendly and cordial to me.The problem with the company is that in my experience it has never lived up to our expectations which we get from the company itself. We have never received a bill that is the same each month although we are on a standardized plan. When we call to complain Bell always has a better deal they can give us. These are not just my opinion but are shared by a number of my friends and others that I  know. As a communication 
you are lacking in the communication skills required of a big company. Perhaps you are too big.",1
335537,16-FEB-12,15-FEB-12,Ever,,en,70.54.105.121,margaretlee@bell.net,14932928,000000123286966,5,5,,5
335538,16-FEB-12,15-FEB-12,Aswathy,,en,50.100.51.134,goget@sympatico.ca,14929728,000000123292152,4,4,"Appreciate, if you could provide access code faster.",4
335539,16-FEB-12,15-FEB-12,Akrem,,fr,76.67.177.46,vavili@bell.net,14937504,000000123297686,4,4,RIEN  TOUT A ÉTÉ TRÈS BIEN,5
335540,16-FEB-12,15-FEB-12,Karina,,en,70.30.98.234,neptune45@bell.net,14934040,000000123287203,5,5,Not a thing,5
335541,16-FEB-12,15-FEB-12,Jose,,en,184.147.231.175,moernest@sympatico.ca,14933750,000000123295401,4,4,,5
335542,16-FEB-12,27-JAN-12,Ahmed,,fr,67.68.90.182,josianenbouffard@sympatico.ca,14762880,000000122868591,5,5,rien,5
335543,16-FEB-12,15-FEB-12,Luis,,en,184.145.176.132,tad.sulik@sympatico.ca,14936942,000000123302331,4,4,,4
335544,16-FEB-12,15-FEB-12,Eric,,fr,67.68.114.164,gaetan_lavoie@sympatico.ca,14929348,000000123300187,5,5,,5
335545,16-FEB-12,15-FEB-12,Yves,,fr,174.91.248.82,serge.trachy@sympatico.ca,14936184,000000123303214,5,5,"rien c'est la premiere fois que je parle a quelqu'un d'aussi compétant chez ,car chez bell ses toujour compliqué mais pas cette fois si.Vous pouvez dire un gros merci a cet employe pour son efficacité et son savoir faire.mreci

Serge.Trachy",5
335546,16-FEB-12,15-FEB-12,Tejaswvi,,en,76.68.126.34,patm.chan@sympatico.ca,14934454,000000123295663,5,5,,5
335547,16-FEB-12,15-FEB-12,Silvia,,en,74.14.3.124,jmvlass@sympatico.ca,14931108,000000123287647,1,1,"Its me again the customer whose internet was cut off with no warning...after I agreed to the change...no choice right, the next day...that would be today, the same thing happenned. Internet down...another 45 min on hold to be told it was accidentally deactivated. Your customer service rep, Sandra did apologize. I told her she must be desperate for a job.... Unbelievable is all i can say.... How did it get this way??? Draconian Bell....",1
335548,16-FEB-12,13-FEB-12,Ridha,,fr,70.26.229.147,godbout26@sympatico.ca,14905556,000000123249156,4,4,"Lorsque vous m'avez changé mon routeur,
j'aurais apprécié que vous me disiez qu'il fallait que je reconfigure mon imprimante",3
335549,16-FEB-12,15-FEB-12,Alvin,,en,173.177.222.99,taju@sympatico.ca,14936954,000000123299648,5,5,Alvin was very knowledgeable and resolved the reason for my call to my satisfaction.,5
335550,16-FEB-12,14-FEB-12,Nourmene,,fr,50.100.131.231,ydis@sympatico.ca,14924878,000000123263525,2,2,Cela fait la 4e fois que j'appelel pour le même problème qui était supposé être résolu. Je suis fatigué de la qualité du service de la facturation pour Internet ,2
335551,16-FEB-12,14-FEB-12,Timmy,,en,50.100.82.129,s.syed@sympatico.ca,14922894,000000123268770,5,5,,5
335552,17-FEB-12,16-FEB-12,Himanshu,,en,67.71.124.40,pauline.radley@sympatico.ca,14947384,000000123319524,4,4,I was very pleased to find that accessing support for my internet service is now faster and more helpful in resolving the problem ,3
335553,16-FEB-12,15-FEB-12,Padmanaban,,en,69.158.79.40,robert.hennessy@sympatico.ca,14935548,000000123306845,5,4,"My deck top after unplugging it from the modem. I try to shut it down and it would not. I had a message that someone was useing my PC. and if I shut it down they might lose there information!
I shut it down but the key board is still lite up.
I don't now how to corect the problem?
When I get a chance I will try and call you to see what can be done.
This has not happen before.",5
334076,17-FEB-12,16-FEB-12,Karla,,en,67.70.119.174,jlester5@bell.net,14943862,000000123315100,2,3,"It would be very nice to speak to customer service reps that speak clear English and not have to ask them repeatedly to say something again and again.I hate Bell and wish i had never switched over to your company i spent 4 hrs on the phone yesterday trying to get help with different problems i have with bell tv bell, cell and internet...4 hrs...your customer service sucks!! Well i should say the girl that helped us with our tv was great..she spoke English and helped us to the best of her abilities..to bad you are such a huge company you cant afford to help people..If i could get out of my contract with you i would...I WILL NEVER EVER recommended BELL to anyone i will trash BELL at ever opportunity i have, AGAIN just let me say i am truly sorry i ever switched to BELL and will leave the second i can..BELL YOU SUCK!!
",1
334077,17-FEB-12,16-FEB-12,Sravan Kumar,,en,67.71.10.123,wmem@sympatico.ca,14950632,000000123335212,2,1,Provide service representative with the information relevant to the outage. This outage was more than 12 hours with no phone or internet. I require Internet to work from home. There was no prior warning or notification of maintenance - totally unacceptable service. I will consider switching to alternate service providers,1
334078,17-FEB-12,16-FEB-12,Gunson,,en,184.144.44.142,lwoodcox@sympatico.ca,14945476,000000123312520,5,5,great customer service. worked hard to get issue resolved,5
334079,17-FEB-12,16-FEB-12,Brenda,,en,184.144.44.142,lwoodcox@sympatico.ca,14945478,000000123328058,5,5,very pleasant.  worked very hard to get issue resolved. very patient.,5
334080,17-FEB-12,16-FEB-12,William,,en,74.12.188.125,barry.nobbs@sympatico.ca,14939270,000000123314137,4,4,,4
334081,17-FEB-12,16-FEB-12,Jose,,en,70.49.183.96,elizraum@bell.net,14941576,000000123316754,5,5,No. Everybody was very nice and answered all my questions.,5
334082,17-FEB-12,16-FEB-12,Ali,,fr,184.145.153.139,dbreton@sympatico.ca,14940882,000000123322804,5,4,Rien de plus,5
334083,17-FEB-12,16-FEB-12,Edwin,,en,70.50.65.118,s.fishman@sympatico.ca,14948644,000000123313840,3,4,"An initial order for service upgrade was place on Tuesday, Feb. 7, 2012.  I spoke with Moses.  It was never processed.  I only discovered this when I initiated the follow up call on Feb. 16.  The latest call was completed positively to the point where I actually received a confirmation of the change in service and I am awaiting delivery of a new modem.
The first call on Feb. 7 was very disconcerting as it appeared to me that the service rep was unclear as to what package I was currently enrolled and I am unsure if he could see my current billing.  When I asked when I would receive my new modem, Moses told me that he did not know.  It seems to me that you have some sort of disconnect between downtown Hyderabad and uptown Toronto.   The downside is that I have had to wait almost two weeks to receive the new modem and service upgrade.",3
334084,17-FEB-12,16-FEB-12,Sharon,,en,174.94.29.216,j.sphelps@sympatico.ca,14943230,000000123313578,5,5,Nothing,5
334085,17-FEB-12,16-FEB-12,Christine,,en,50.101.233.36,churrst1@sympatico.ca,14940324,000000123330417,3,2,I was on hold for over an hour the first time I called and had to give up and try again the next day at which point I was on the phone for over 45 minutes only to be told a technician would contact me in the next 48 hours. So 3-4 days with no internet.,1
334086,17-FEB-12,16-FEB-12,K Asra,,en,70.27.37.170,vefroese@sympatico.ca,14950294,000000123322029,3,1,"The telephone connection had stattic interference.
I was asked to obtain the Network Key from Toshiba. In fact, theis key was available from Bell Sympatico.",3
334087,17-FEB-12,16-FEB-12,Luis,,en,184.144.25.226,w_lindsay@sympatico.ca,14950462,000000123331358,5,5,Luis was very helpful and my problem was resolved quickly.It was excellent service.,5
334088,17-FEB-12,16-FEB-12,Rabeb,,fr,67.68.80.15,innove@sympatico.ca,14943120,000000123313696,5,4,,4
334089,17-FEB-12,16-FEB-12,Brendan,,en,70.27.37.170,vefroese@sympatico.ca,14950292,000000123323238,5,5,All issues were resolved.  My problem was a corrupt driver which intefered with my wireless internet reception. Brendan did an excellent job in resolving this issue.,5
334090,17-FEB-12,16-FEB-12,Ashok,,en,76.69.149.8,stohr@sympatico.ca,14949556,000000123322339,5,5,,5
334091,17-FEB-12,16-FEB-12,Rain,,en,184.144.38.153,dreamlandphoto@sympatico.ca,14941322,000000123329690,5,5,,5
334092,17-FEB-12,16-FEB-12,Michael,,en,76.64.78.207,wtotten@sympatico.ca,14950670,000000123314740,4,5,,4
334093,17-FEB-12,16-FEB-12,Tyler,,en,64.231.204.58,gmaccallum@sympatico.ca,14942466,000000123335019,5,4,,5
334094,17-FEB-12,15-FEB-12,Mahesh,,en,174.93.163.240,rapphor@sympatico.ca,14935128,000000123290415,5,5,"Once my problems were resolved, I would like to have had the representative take a few extra minutes just to make a few more checks to verify everything was resolved. It would have given me more confidence in my laptop! However, I would like to mention that this was the best help service I have ever received from Bell. Mahesh is an excellent resource.",5
334095,17-FEB-12,16-FEB-12,Vaishnavy,,en,65.94.91.131,jbourdeu@sympatico.ca,14943508,000000123311535,5,5,There was a very lon wait on the phone before I was connected to a customer service person and a technician,5
334096,17-FEB-12,16-FEB-12,Pavan,,en,76.70.70.97,diandneilmc@bell.net,14941092,000000123329624,3,4,"You need to make sure your representative speaks English clearly.  It was beyond difficult trying to understand what was required.  He was very patient and knowledgeable, burt the experience was very upsetting. ",4
334097,17-FEB-12,15-FEB-12,Sahali,,fr,70.30.176.153,carole.duchesneau2@sympatico.ca,14927060,000000123294464,4,4,,5
334098,17-FEB-12,16-FEB-12,Kayla,,en,70.50.62.4,bowbunny@sympatico.ca,14939668,000000123332606,5,5,,4
334099,17-FEB-12,16-FEB-12,Eric,,en,70.24.169.158,pgcoops@sympatico.ca,14947542,000000123311351,4,4,"i ama still having issues on one of my computers. If it doesnt clear itself, I will have to call in from that machine for remote hookup. the email delivery is b=still being blocked",4
334100,17-FEB-12,16-FEB-12,P Senthil,,en,184.151.148.250,ljw@sympatico.ca,14945220,000000123311462,5,5,,5
334101,15-FEB-12,14-FEB-12,Mounira,,fr,65.92.252.139,rogerlamothe@sympatico.ca,14922652,000000123271270,4,4,"Lors de mon abonnement initial à Internet, j'avais le privilège d,avoir accès via Dial In aux services d'Internet à partir de ma résidence secondaire . C'est le seul moyen d'avoir accès . Suite à une offre de Bell d'augmenter mon forfait Internet et par une entente avec son représentant il 'avait assuré que je conserverais ma capacité dial in . Ce qui n'est pas le cas . Je dois à chaque fois contesté ma facture . C'est un irritant qui pourrait se conclure facilement avec Bell ou je devrai changer de fournisseur .",4
334633,15-FEB-12,14-FEB-12,Mohamed,,fr,70.51.197.103,golf.y@sympatico.ca,14916868,000000123266553,5,5,tout est bien,5
334634,15-FEB-12,14-FEB-12,Jason,,en,174.93.150.168,pleney@sympatico.ca,14921890,000000123266519,4,5,"NB: I assume this is my ""Loyalty"" dept rep, not the original call to Internet services.",4
334635,15-FEB-12,14-FEB-12,Rene Jose,,en,184.148.115.230,rmccracken@sympatico.ca,14922526,000000123279782,5,5,,5
334636,15-FEB-12,14-FEB-12,Gavin,,en,69.156.179.67,maich@sympatico.ca,14919934,000000123274406,5,5,Gavin was very helpful and courteous.,5
334637,15-FEB-12,14-FEB-12,Oscar,,en,66.46.169.130,etoman@sympatico.ca,14916138,000000123275549,1,1,"Difficult to remember the exact time of my ""good"" support vs ""bad"" support calls, but I believe this was one of the ""bad"" calls.

On my previous ""good"" call - the support rep took the time to gather all appropriate info & was able to inform me that I'd been shipped a 4300 Speedstream modem and should receive it soon, and gave me a Purolator Courier shipment number.
On my ""Bad"" calls, the support reps told me things like ""your issue has been resolved without sending a technician"" (even though my Internet wasn't yet working) etc.",2
334638,15-FEB-12,12-FEB-12,Jose,,en,70.54.150.42,giampietro@sympatico.ca,14895919,000000123232960,5,4,,5
334639,15-FEB-12,14-FEB-12,Anne,,en,174.95.133.107,aurora.difruscia@sympatico.ca,14913362,000000123268148,1,1,She was unable to resolve the issue...indicated there must be aproblem with my computer. There was no problem with my computer.    ,1
334640,15-FEB-12,14-FEB-12,Aaron,,en,69.159.54.26,JWhitman@bell.net,14912346,000000123269748,3,3,"Bell did not send a technichian to install a modem for FIBE-16 upgraded service ON Feb 14th, am.  I was housebound waiting and then called to ask why no technichian.  After a confusing run-around from technical support who implied I may need to get a new deal written in order to get a rescheduled technichian appointment,  I was passed to the customer retention or sales agent who adressed the issue.  It is that second agent that is the subject of this survey and response.
That agent was effective and a re-appointment was made.
However, despite the fact the agent was fine,  I am still miffed that Bell made me wait all morning for an imaginary appointment.  I was told that there was some infrastructure that needed to be updated first ( i.e. a Fibve-16 port maybe on the local distribution box maybe a few blocks away??) In otherwords,  the sales agent on Feb 10th who sold me the new package for Fibe-16 and who made the appointment created an appointment for Feb. 14th that was impossible for the technical people to meet.
However,  why was I not contacted prior or early on the 14th with this?  WHy did I have to wait for a non-existant technichian then call in to find out what was up?  
So this goes back to errors made on Feb. 10th under confirmation number 123196988,",3
334641,15-FEB-12,14-FEB-12,Khaled,,fr,69.159.93.12,giacinta.dirienzo@sympatico.ca,14916746,000000123268277,5,4,"Rien de plus, merci.",5
334642,15-FEB-12,14-FEB-12,Akrem,,fr,76.68.139.41,jean-marie.latour@sympatico.ca,14917866,000000123279723,5,5,,5
334643,15-FEB-12,14-FEB-12,Soumaya,,fr,70.29.219.81,carmenlajoie@sympatico.ca,14914234,000000123271852,5,4,,5
334644,15-FEB-12,14-FEB-12,Joy,,en,65.95.26.152,aaweber@bell.net,14912576,000000123267252,5,4,,5
334645,15-FEB-12,14-FEB-12,Sylvain,,fr,70.24.234.56,claude.salvail@sympatico.ca,14914692,000000123271723,4,4,,5
334646,15-FEB-12,14-FEB-12,Eduardo,,en,130.113.172.147,peter.sutherland@sympatico.ca,14921728,000000123285119,2,2,We should have agreed to postpone resolving the internet issues until after the problem with the phone line had been resolved.,3
334647,15-FEB-12,14-FEB-12,Med nejib,,fr,184.151.127.134,michele.mario@sympatico.ca,14920660,000000123279050,1,1,"J'ai passé 4-5 heures de mon temps vendredi passé pour résoudre mon problème. On m'a dit qu'on m'envoyait un nouveau modem. Finalement  la demande n'avait jamais était fait!!!! Votre conseiller Imed disait que tout serait enfin réglé ! La moindre  des choses auraient été que cette personne S'ASSURE que l'envoi serait fait.... C'est moi qui a rappelé hier soir car j'avais un doute! Votre service client laisse à désirer. Je songe à quitter Bell! Merci
",1
334648,15-FEB-12,14-FEB-12,Alejandro,,en,70.27.83.25,khanson5@bell.net,14918866,000000123279715,5,5,"nothing, your representative was outstanding",5
334649,15-FEB-12,14-FEB-12,Zahid Ahmed,,en,174.94.39.235,gbishop@bell.net,14916620,000000123264094,5,4,None I can think of.,5
334650,15-FEB-12,14-FEB-12,Rym,,fr,70.55.115.246,pacantin@sympatico.ca,14921514,000000123266399,4,4,,4
334651,15-FEB-12,14-FEB-12,Mel,,en,184.145.104.171,wm.galbraith@sympatico.ca,14924748,000000123264797,3,2,"Don t think this call came from us yesterday? took that long to say actually might have called on 7 Feb
instead of 14th. Feb when the problem first happened
or noticed on 7 Feb at 9:10AM...new power adaptor arrived on Sat afternoon 11 Feb??",2
334652,15-FEB-12,14-FEB-12,Melissa,,en,174.89.30.242,hcwilliams@sympatico.ca,14917120,000000123272729,5,5,nothing better,5
334653,15-FEB-12,14-FEB-12,Josh,,en,69.157.36.232,jasongagne@bell.net,14917754,000000123283622,5,5,I am completely satisfied..I recieved exactly the help I needed,5
334654,15-FEB-12,05-FEB-12,Juliio,,en,76.71.216.185,peggydoherty@sympatico.ca,14867476,000000123075473,5,5, it was great!,5
334655,15-FEB-12,14-FEB-12,Denys,,en,70.55.28.237,jimshearon@sympatico.ca,14918124,000000123284657,5,5,,5
334656,15-FEB-12,14-FEB-12,Karen,,en,50.101.230.136,l.mclellan@bell.net,14919058,000000123279899,5,5,"There was a little bit of a wait because she was busy, however it wasn't too bad and person who switched me over from accounts kept coming on line to apologize for wait.  Very courteous and knowledgeable service.  Very pleased.",5
334657,15-FEB-12,14-FEB-12,Mohamed,,fr,174.93.193.54,raymond.collard@sympatico.ca,14922208,000000123268779,5,4,,5
334658,15-FEB-12,14-FEB-12,Ana,,en,207.164.79.116,vtong9137@bell.net,14924540,000000123284420,5,5,Nothing,5
334659,15-FEB-12,14-FEB-12,Temsu,,en,67.71.127.32,ibwolfe@sympatico.ca,14917374,000000123277447,5,5,nothing,5
334660,15-FEB-12,14-FEB-12,Jose,,en,70.53.24.102,scott.walford@sympatico.ca,14923132,000000123269841,4,4,too much automation - no wonder customers are angry by the time they talk to somebody.,4
334661,15-FEB-12,14-FEB-12,Adalberto,,fr,76.67.126.219,pierregirouard@sympatico.ca,14921820,000000123284249,1,4,"Accélerer le processus et la fréquence des problèmes... nous avons passé 2 heures à tenter de régler ce problème. 

Les problèmes sont récurrents avec Bell... service à la clientèle qui se contredit; nous devons rappeler régulièrement que ce soit pour Internet ou pour la satellite... il semble toujours y avoir des hics dans le service... nous allons devoir repenser à notre allégence... 
",3
334662,15-FEB-12,15-FEB-12,Tarek,,fr,184.146.247.7,jean026@sympatico.ca,14917888,000000123285665,5,5,Rien,5
334663,16-FEB-12,15-FEB-12,Paul-Henri,,fr,69.159.128.66,gerard-paquet@sympatico.ca,14929498,000000123301403,5,5,,5
335097,16-FEB-12,15-FEB-12,Cristobal,,en,70.27.20.64,kim.andy@bell.net,14931788,000000123308838,5,5,the technician was hard to hear on the phone.,5
335098,16-FEB-12,15-FEB-12,Daniel,,fr,174.92.180.31,m.bergeron@sympatico.ca,14932662,000000123291096,4,5,non,5
335099,16-FEB-12,15-FEB-12,Edwin,,en,206.130.174.61,spankie@bell.net,14936586,000000123299126,5,5,,3
335100,16-FEB-12,01-FEB-12,Srinivasan,,en,74.14.97.184,bell734@bell.net,14812764,000000122986350,4,4,"Why must I wait to get my first bill to be able to view my usage online? This is not up to par with European providers who permit you to know your usage from the first day. The service is excellent. This inability to view my usage is substandard and in no way reflects upon the quality of your staff.
",3
335101,16-FEB-12,13-FEB-12,William,,en,184.144.217.139,npalma_9@sympatico.ca,14909118,000000123236797,3,2,"I feel that I am still charged way too much money for all your services, be it on an individual basis or collectively.
Because we have accepted for not protesting enough in the past does not mean that  i accept continual raises. I am fed up with Bell and if the charges are not lowered substantially i will cancel all you services.",1
335102,16-FEB-12,15-FEB-12,Atoiya,,en,70.51.204.25,shiraz1944@sympatico.ca,14936340,000000123286611,5,5,,5
335103,16-FEB-12,14-FEB-12,Kyle,,en,70.54.63.217,gl.belyea@sympatico.ca,14916814,000000123264327,5,5,"Had you been able to offer full high-speed, this would have been optimal, but your representative was fully informed of what was possible, and presented my options well.",5
335104,16-FEB-12,15-FEB-12,Dawood,,en,98.203.58.14,hsnegin@sympatico.ca,14930216,000000123309114,5,5,,5
335105,16-FEB-12,15-FEB-12,Andrea,,en,70.26.123.162,rpearce29@sympatico.ca,14935754,000000123291114,5,5,,5
335106,16-FEB-12,20-JAN-12,Alberto,,en,70.30.54.43,tandcbocz1902@sympatico.ca,14685958,000000122696264,5,5,,5
335107,16-FEB-12,15-FEB-12,Jose,,en,76.64.44.14,djbulczynski@bell.net,14928302,000000123303916,5,5,nothing,5
335108,16-FEB-12,15-FEB-12,Hassiba,,fr,67.68.171.236,brigitte.claveau@bell.net,14926826,000000123290127,5,5,l'attente pour le service par téléphone a été un peu trop longue à mon avis.,5
335109,16-FEB-12,15-FEB-12,Melvin,,en,174.92.15.223,44banfield@sympatico.ca,14925074,000000123296568,4,4,faster response initially,4
335110,16-FEB-12,15-FEB-12,Yaseen,,en,76.68.12.29,rbabcock@bell.net,14935174,000000123290663,4,4,I could not hear or understand him very well and neither could my wife,4
335111,16-FEB-12,15-FEB-12,Linda,,en,69.158.174.181,sue_labelle@sympatico.ca,14936802,000000123287726,4,4,The two ladies I talked to were very helpful and polite. ,4
335112,16-FEB-12,15-FEB-12,Tom,,en,184.146.76.75,sgrumme@sympatico.ca,14936232,000000123297460,3,3,"there needs to be more flexibility incorporated into your plans to allow you to compete with the various options out there. One of my complaints about phone service is the inability to obtain the services I want, at a reasonable price -eg. Call Display and Call Answer only -Call Answer is an extra $10 where your competitors charge $3  -you resolved it by lowering my rate by $10 but I would rather have gone with the more basic service and added on Call Answer at say $3-5 more.
Another example with the internet, which I feel is still not resolved, but I have been appeased for the moment. Why can't I simply buy my own modem and be done with it. I have been paying $5 per month for ten years now, for a modem that costs tops $100. I was offered the new wireless modem, initially with me having to pay the shipping, which you wisely chose to wave -thus I am appeased for now. But the representative had no other room to negotiate. I would rather pay $50 and buy my own modem, and use the wireless router I already have and save the $5 per month charge. That's what your competitors all you to do. 
Also the Essential Lite plan has a ridiculous 2 GB limit before surcharge for overuse  I am  forced to pay an extra $5 to get 40 GB more, but all I really need is another 2-3 per month -why not revise this plan to say 10GB or even 25GB like the other plans. 
I don't mind paying a bit more than the other options out there to stay with Bell, but your lack of flexibility of options, especially for less heavy, more basic users like me, makes it hard to avoid the temptation to make a change.",3
335113,16-FEB-12,01-FEB-12,Moncef,,fr,174.92.148.108,louise_julien@sympatico.ca,14819614,000000122986944,3,4,,5
335114,16-FEB-12,15-FEB-12,Lokeswaran,,en,184.145.76.180,rslatter@sympatico.ca,14935782,000000123289056,2,2,to many people who cannot speak very good enlish and very hard to hear them speak,3
335115,16-FEB-12,15-FEB-12,Madhu,,en,69.159.72.203,kevin153@sympatico.ca,14931740,000000123287702,1,1,"Fix my service, let me speak to someone who's first language is English. Fix my service. Stop lying to me. Fix my service. You changed my plan without my knowledge, then proceeded to rape me for charges.",1
335116,16-FEB-12,21-DEC-11,Diana,,en,174.88.15.116,curtis.s@sympatico.ca,14314305,000000122044069,4,1,Very disappoimted with Bell internet and seriously considering switching to another provider for everything. My bill over the years has constantly increased. I have always paid for high speed internet and my internet is slow. Takes 2-3 min. just to be able to sign in.,2
335117,16-FEB-12,15-FEB-12,Martin,,en,70.48.148.129,dshaddleton@bell.net,14928542,000000123291651,5,5,Nothing - all my concerns were looked after.,5
335118,16-FEB-12,15-FEB-12,Jorge Alberto,,en,205.210.17.241,jim.di@sympatico.ca,14930968,000000123298439,5,5,Nothing I can think of.,5
335119,16-FEB-12,14-FEB-12,Luis,,en,69.158.169.122,al23365@sympatico.ca,14912778,000000123275963,1,1,"help me with getting my internet going at my tel. £ 613-744-2225 U/6 - 525 St Laurent blvd. now I am getting a technician to come into my home to see what is the problem, since it has not been working since the 28th of JANUARY/2012 YOUR TECHNICIANS PAST THE ALL buck to get an outside tech to solve my problem, ",1
335120,16-FEB-12,13-FEB-12,Marga,,en,76.70.101.90,watchurst@bell.net,14911876,000000123242374,2,1,,4
335121,16-FEB-12,14-FEB-12,Patricia,,en,76.68.94.62,robertbritnell@sympatico.ca,14922576,000000123275601,5,4,I am happy. Keep up the great work.,5
335122,16-FEB-12,15-FEB-12,Emmanuelle,,fr,76.66.193.117,cecilebond@sympatico.ca,14927172,000000123300568,5,5,Rien d'autre,5
335123,15-FEB-12,12-FEB-12,Vidya,,en,184.144.155.139,albrammall@sympatico.ca,14893324,000000123226238,2,1, I am sorry to say that i could not understand her requests to make adjusments to my computer very unfortunate ,2
335124,15-FEB-12,14-FEB-12,Mohammed,,en,70.27.1.108,mrieser@sympatico.ca,14921022,000000123280307,5,5,"I do not think there was anything to do to improve the situation.  We got throught to the gentleman very quickly, he was polite, very efficient, & to someone who had no idea how to resolve what seemed complicated,he walked us through it easily & the problem was over!  Nothing better.",5
335554,16-FEB-12,15-FEB-12,Hector,,en,69.158.183.190,connieanne23@sympatico.ca,14927560,000000123288168,5,5,"When I called to tell you that the modem had a red light it was not working, I had no internet, instead of keeping me on the phone for over 30 minutes, the second person I talked to could have accepted my problem, and got on with it..........thanks",5
335555,16-FEB-12,15-FEB-12,Kristen,,en,174.93.66.196,kisby@sympatico.ca,14931824,000000123300838,5,5,,5
335556,16-FEB-12,15-FEB-12,Suresh,,en,184.148.176.107,bosr@bell.net,14926764,000000123292500,5,5,Not much.I am happy.,5
335557,16-FEB-12,15-FEB-12,Iris,,en,70.53.38.209,cireland@sympatico.ca,14927398,000000123310499,5,5,,5
335558,16-FEB-12,15-FEB-12,Mauricio,,en,66.110.6.119,andre.fayad@sympatico.ca,14925928,000000123306252,2,1,,2
335559,16-FEB-12,15-FEB-12,Andrew,,en,216.154.15.18,pjb.hurley@sympatico.ca,14934814,000000123288635,5,5,"Prior to speaking with Andrew, I had used the online chat feature to try and deal with my problem (no email access).  I was transferred and ended up chatting with three separate technicians none of which even came close to solving my problem.  In fact one technician told me there was service to my cell phone and I should turn it off and on.  My problem wasn't with my cell phone, I had clearly identified 'email access' as being the issue.  I don't have a Bell cell phone.  I spent close to two hours chatting or on the phone trying to resolve the issue.  When I did get put on to Andrew he was excellent, new exactly what the issue was and fixed it in about 5 min.  However, I was put in a queue for about 40min before I was able to speak to Andrew - this is really not acceptable.  In summary, on line technicians need to be able to trouble shoot much better than the three I chatted with were able to and you need to reduce 'holding in the queue' time.",4
335560,16-FEB-12,15-FEB-12,Russell,,en,69.158.164.252,mathew001@sympatico.ca,14933178,000000123306746,5,5,Nothing,5
335561,16-FEB-12,15-FEB-12,Teri,,en,70.27.67.24,lensplace2011@bell.net,14932192,000000123301597,5,5,,4
335562,16-FEB-12,15-FEB-12,Houssem,,fr,70.24.237.41,gagne.magella@bell.net,14929354,000000123298317,5,5,je suis plus que satisfait tant par la patience  du technicien  et sa volonté de régler mon problème a tout prix.Remerciez le de ma part.,5
335563,16-FEB-12,15-FEB-12,Vijay,,en,184.147.224.19,michael.commons@sympatico.ca,14933474,000000123288072,5,4,n/a,4
335564,16-FEB-12,16-FEB-12,Tarek,,fr,70.51.196.151,mondet@sympatico.ca,14933798,000000123310924,5,5,C'était parfait.  Rien de mieux à faire.,5
335565,16-FEB-12,14-FEB-12,Max,,en,74.15.52.73,hopperp@bell.net,14917265,000000123270524,5,5,"Nothing, everything was perfect.",5
335566,16-FEB-12,15-FEB-12,Bedre,,en,174.91.128.224,dotchison.hazel@sympatico.ca,14928474,000000123290699,4,4,Hope the problem is resolved. Explanation what is being done along the process would be benefical. Bedre was better than I have experienced in the past.,4
335567,16-FEB-12,13-FEB-12,Anthony,,en,174.91.102.68,guy.anthony@bell.net,14905672,000000123241969,4,4,"reduce wait time to have the call resolved and processed, ..plus  improve on the enunciation of your operators",4
335568,16-FEB-12,16-FEB-12,,,en,67.70.119.174,,,,1,1,"Be more competive, if an other mobile provider has a better deal Bell mobility should match the deal..NOT LOCK unsuspecting people into 3 year contracts and then give them really crappy service..Make it easier for people to get out of the contract if they are not happy with your service..",1
335569,16-FEB-12,14-FEB-12,Edwin,,en,70.50.196.127,tim.schaefer@bell.net,14924114,000000123273987,3,3,"Again it is unbelievable you only sent survey when a semi-decent job was done and not when the 2 unprofessional, rude and animal-like Bell home phone CS Reps were contacted Feb 9 at 4:22pm ( Jackie = EY00976) who put me on hold for 38 minutes after not being able to answer even one question due to zero training and knowledge and then she rudely hung up on me 38 minutes later which is unacceptable !!!  I called back at 5:45pm and got Henrietta (EY01726) who was rude, ignorant, unprofessional, untrained, and she LIED to me by refusing to get me a manager and saying ""Bell doesn't having any managers today but I can have one call you in 48 hours"".  It has been 8 DAYS and I never received a call back from a manager proving she LIED and is INCOMPETENT !!!  Henrietta is the rudest Bell employee I've ever spoken to and if I was still a Sr. Manager there I would ensure she was fired for her behavior as her attitude is repeatable with ALL customers !!!  They two individuals need to be talked to !!!!!!!!!!!!!!!",1
335570,16-FEB-12,15-FEB-12,Priyanka,,en,70.26.24.244,aaron.lai@sympatico.ca,14925476,000000123294341,2,2,The customer service rep does not speak good English. She passed on the call to the 2nd level support. ,1
335571,16-FEB-12,14-FEB-12,Joseff,,en,174.95.190.153,hillishome@sympatico.ca,14917208,000000123277670,4,4,"Everything was done to my satisfaction.
I did need more technical information about the modem that was offered with the change to my service to help me make a better selection of the services offered and to choose the right option for my uses.   ",5
335572,16-FEB-12,15-FEB-12,Mohammed,,en,184.151.115.80,bking16@sympatico.ca,14926636,000000123307123,2,1,"I needed to have my Email uncancelled.
Did not happen....",1
335573,16-FEB-12,15-FEB-12,Edgar,,en,76.64.94.97,lindanicholson@sympatico.ca,14932318,000000123308443,5,5,Excellent service,5
335574,16-FEB-12,15-FEB-12,Jonathan,,en,174.95.148.225,ccoley@sympatico.ca,14927148,000000123306839,4,4,,5
335575,16-FEB-12,15-FEB-12,Stanley,,en,174.91.103.64,rdpage@sympatico.ca,14935242,000000123290938,5,5,,5
335576,16-FEB-12,15-FEB-12,Sajid,,en,70.51.225.87,chito556@sympatico.ca,14927308,000000123310624,4,4,,4
335577,16-FEB-12,15-FEB-12,Jonathan,,fr,206.47.78.150,lavoie.gm@sympatico.ca,14932110,000000123300556,5,5,"Rien de spécial, tout étais parfait....",5
335578,16-FEB-12,15-FEB-12,Salvador,,en,184.151.63.164,am.fern@sympatico.ca,14925824,000000123289300,5,5,I was please with the adjustments that was resolved .,5
335579,16-FEB-12,12-FEB-12,Oussama,,en,69.157.173.6,e.levinzon@sympatico.ca,14895328,000000123226781,5,5,I would like Bell to stop increasing my bill without getting nothing more for it. Internet speed is low and in the past 3 months i had problems connecting to internet. ,5
335580,16-FEB-12,14-FEB-12,Martine,,en,64.231.243.201,vmccarthy@sympatico.ca,14924516,000000123262468,1,,"I'm not impressed with being down for 5 days, from Friday Feb 10th to Wednesday Feb 15th. Poor experience with one of your test centre on Tuesday Feb 14th.  It took 3 tech visits to finally resolve the issue. Not impressed.",2
335581,16-FEB-12,15-FEB-12,Thomas,,en,69.158.49.191,nikolas.mitrakos@sympatico.ca,14934142,000000123303385,5,5,Had my situation resolved with the first representative without having to wait on hold for nearly 30 minutes to speak with Thomas who had the matter resolved in less than 5 minutes.,2
334102,15-FEB-12,14-FEB-12,Partha,,en,70.49.175.46,kennygg@sympatico.ca,14918800,000000123270636,4,3,"I was told I need a new modem. I should be able to go to the nearest Bell store & pick one up, rather than wait 5 days for it to be delivered. I now have to put up with poor internet service when there is a Bell store 10 minutes from my home.",3
334103,15-FEB-12,14-FEB-12,Anis,,fr,76.65.101.159,syldaco@bell.net,14923842,000000123268087,5,5,tout était psrfsit,5
334104,15-FEB-12,14-FEB-12,Joy,,en,174.94.35.140,bonnie.joynt@sympatico.ca,14913854,000000123272627,4,4,"have the billing correct the first time
",4
334105,15-FEB-12,14-FEB-12,Luis,,en,67.70.42.188,clarke@sympatico.ca,14914670,000000123267942,5,5,Tried  earlier complete waste of time. This fellow was great and solved problem.,5
334106,15-FEB-12,14-FEB-12,Sean,,en,174.95.123.167,sglazer@sympatico.ca,14923236,000000123272798,5,5,Let us know earlier that there were other options for our phone and our tv service.,5
334107,15-FEB-12,14-FEB-12,Amelia,,en,23.17.114.233,lgo@sympatico.ca,14919362,000000123274552,4,,"Get it done!  I cancelled my service in October, and Feb 14, over four months later, I  am still trying to finalize my account.  I continue to be billed for a service I have not used since Nov 2",1
334108,15-FEB-12,14-FEB-12,Silvia,,en,69.159.71.17,pdarmstrong@sympatico.ca,14921682,000000123268135,4,5,,5
334109,15-FEB-12,14-FEB-12,Khan,,en,64.229.4.136,peter.turnbull2@sympatico.ca,14921730,000000123266503,5,5,I wasn't able to provide enough information to re-establish the to internet page that google had replaced.,5
334110,15-FEB-12,14-FEB-12,Carolina,,en,174.95.49.102,doll@sympatico.ca,14915612,000000123265942,4,4,THE LOG ME IN FEATURE .... OFTEN REQUIRES MULTIPLE 6 DIGIT CODES TO CONNECT TO TECH..ON DIFF. CALLS TOO  NOT ONLY THIS ONE TIME,4
334111,15-FEB-12,14-FEB-12,Alex,,fr,70.30.240.88,jacquelinefatin@bell.net,14917601,000000123267339,4,4,,4
334112,15-FEB-12,14-FEB-12,Michael,,en,70.50.62.203,carol.mailloux063@sympatico.ca,14914246,000000123274619,5,5,Nothing.,5
334113,15-FEB-12,14-FEB-12,Sage-Fidele,,en,70.29.83.77,roddaw@sympatico.ca,14922630,000000123276628,5,3,,5
334114,15-FEB-12,14-FEB-12,Elmer,,en,216.191.72.153,erik.lau@bell.net,14916090,000000123284826,1,1,"Internet connection down after 2 days of new install.  Instead of sending a technician on the next day, Bell should send a technician on the same day to investigate the connection issue",1
334115,15-FEB-12,14-FEB-12,Souhaib,,fr,76.67.152.61,hmoultala@bell.net,14917238,000000123277541,3,1,régler le problème qui traine depuis 8 mois une fois pour toute sans que je sois obligé à chaque mois d'appeler pour ma facturation,1
334116,15-FEB-12,14-FEB-12,Nikitha,,en,174.93.10.15,mjczarny@sympatico.ca,14920820,000000123265774,4,4,,4
334117,15-FEB-12,14-FEB-12,Charbel,,fr,65.92.38.3,shedouk@sympatico.ca,14923308,000000123282779,1,1,"Le messieur qui a recu mon appel m'a deleter mon window live parce que je ne veux pas de voir cet -Bell window live Messenger apparaitre sans etre capable de le supprimer totalement vous nous imposer des liens que nous ne voulons pas du tout,, voyez-y enlever moi ca de mon PC SVP et a tout jamais, pourquoi nous l'imposer si on en veux pas?????",1
334118,15-FEB-12,14-FEB-12,Joyce,,en,70.31.114.55,madmitch@sympatico.ca,14919878,000000123275363,3,3,ship the right product when i gave the person all the information.,1
334119,15-FEB-12,14-FEB-12,Mohammed,,en,67.71.61.72,salma.dukhi@sympatico.ca,14922974,000000123284419,4,4,Deduct two days of lost internet service on my monthly bill.,4
334120,15-FEB-12,13-FEB-12,Oussema,,fr,50.100.136.173,nico4@bell.net,14909018,000000123241794,5,5,,5
334121,15-FEB-12,09-FEB-12,Marcos,,en,67.70.131.191,karenlamb@sympatico.ca,14886138,000000123163593,5,5,"Nothing.  Service rep was knowledgeable, polite and resolved my problem very quickly. ",5
334122,15-FEB-12,14-FEB-12,Jose,,en,69.158.36.246,r.scobie@sympatico.ca,14922074,000000123262369,4,4,,4
334123,15-FEB-12,14-FEB-12,Greg,,en,76.65.143.140,jayhl@bell.net,14917764,000000123262554,5,5,Service done professionally with kindness.,5
334124,15-FEB-12,14-FEB-12,Wahida,,fr,70.29.203.149,y.hogue@bell.net,14924822,000000123269439,5,5,rien   absolument impossible,5
334125,15-FEB-12,14-FEB-12,Abir,,fr,174.89.218.146,landryghislaine@sympatico.ca,14919120,000000123271016,1,1,problème non résolu,2
334126,15-FEB-12,14-FEB-12,Christine,,en,74.12.250.246,rwcanfield@sympatico.ca,14922838,000000123279018,2,2,solved the problem,3
334127,15-FEB-12,14-FEB-12,Dan,,en,76.68.132.191,nvanloon@sympatico.ca,14921386,000000123278526,3,3,It was difficult issue concerning spam. The technician did the best he could. He was knowledgeable and easy to talk to.  Another problem was that I hadn't been able to access my Bell account and that he was able to do for me.,4
334128,15-FEB-12,14-FEB-12,Gloria,,en,70.48.219.213,guv63@sympatico.ca,14916998,000000123282828,5,3,Nothing   everything was good,5
334129,15-FEB-12,14-FEB-12,Salvador,,en,70.51.167.106,marj.com@sympatico.ca,14920180,000000123284784,3,5,Salvador needs to have more patience.,5
334130,15-FEB-12,14-FEB-12,Estephania,,en,64.231.91.39,fjg6@bell.net,14916314,000000123262380,5,5,,5
334131,17-FEB-12,15-FEB-12,Atoiya,,en,65.95.26.106,lorne.bolton@sympatico.ca,14932462,000000123296209,4,4,"Been told that in order to have the deal we had to switch to wireless internet, something I'm not entirely happy with. I don't think any of us know what the effects of all that wave length is on our long term health. And we were quite happy with the internet service and speed that we had.",4
334132,17-FEB-12,15-FEB-12,Darwin,,en,67.70.152.64,lucysar@sympatico.ca,14932594,000000123290870,4,4,connect us to a live technician whic will help with our contact with you.,5
334133,17-FEB-12,16-FEB-12,Abid,,en,70.28.58.104,toybarninc@sympatico.ca,14950116,000000123333957,1,1,Please see complaint email that was sent today to bell.direct@bell.ca,1
334134,17-FEB-12,16-FEB-12,Arcadius,,en,70.31.55.177,carolmc@bell.net,14940016,000000123316902,5,4,,3
334135,17-FEB-12,15-FEB-12,Elijah,,en,174.88.202.164,awroszkowski@bell.net,14926252,000000123310087,4,3,reduce waiting time,3
334136,17-FEB-12,15-FEB-12,Moez,,fr,174.89.76.9,l.laprise@sympatico.ca,14931944,000000123300661,4,4,,3
334137,17-FEB-12,16-FEB-12,Pavan,,en,184.148.11.141,monishaw.vinoo@bell.net,14946658,000000123321859,5,5,can any representative from BELL add or remove un-wanted or un-needed software from your computer and add such items such as MALWARE to your computer. Please reply.,5
334138,18-FEB-12,16-FEB-12,Ryan,,en,174.89.158.184,ynquan@sympatico.ca,14950770,000000123315986,4,4,"I am pleased that Bell has a Loyalty/Retention Department to keep long-time Bell customers on board. I have been with Bell continuously since 1984. I would also like to be informed via email of any promotions re: home phone, internet, cellular which would be pricing advantageous to me. I prefer a Bell representative to contact me via email vs a third party calling via telephone. This assures me that I am indeed being offered a legitimate Bell deal. Thank you for listening.",4
334664,16-FEB-12,15-FEB-12,Houssem,,fr,184.148.235.234,louise.gomeau@sympatico.ca,14932504,000000123288793,5,5,"Utiliser des Moderms plus éfficace,,, qui garde leurs configurations",4
334665,16-FEB-12,15-FEB-12,Stedman,,en,70.28.19.40,chdiamo@sympatico.ca,14927258,000000123309572,5,5,Nothing. Stedman pulled out all the stops.,5
334666,16-FEB-12,15-FEB-12,Ingrid,,en,65.92.93.78,bkatu@sympatico.ca,14926634,000000123306922,5,5,,
334667,16-FEB-12,15-FEB-12,Megan,,en,70.24.3.106,rdoliver@sympatico.ca,14935240,000000123294853,3,2,Given me a better deal.  Too expensive and the service is very slow.,2
334668,16-FEB-12,15-FEB-12,Steve,,en,184.145.106.227,melanie_mitchell@bell.net,14933376,000000123289455,5,5,,5
334669,16-FEB-12,15-FEB-12,Aswathy,,en,70.27.192.171,mburbridge@bell.net,14933262,000000123295441,4,5,Nothing,4
334670,16-FEB-12,15-FEB-12,Karthika,,en,74.14.37.56,aportier@sympatico.ca,14926100,000000123309250,5,5,,4
334671,16-FEB-12,15-FEB-12,Kristina,,fr,69.159.198.242,hgagne000@sympatico.ca,14930110,000000123290455,4,3,"Le fait que je dois appeler pour obtenir des promotions est problématique. Ma facture avait augmenté; j'ai appelé pour me plaindre et on m'annonce que je peux avoir des promotions additionnelles pour remplacer les vieilles. Pourquoi ne pas les ajouter automatiquement?",4
334672,16-FEB-12,15-FEB-12,Seifeddine,,fr,74.14.32.247,audet16@sympatico.ca,14926212,000000123293156,3,2,"La jeune femme (Seifeddine)m'a donné toute l'aide qu'elle pouvait et a clarifié la partie téléphonie de ma facture mais l'expérience dans l'ensemble a été très décevante: l'Accès à un conseiller est très complexe et lent;le service automatisé de réponse n'est pas fonctionnel; Bell semblait confus au sujet de mon numéro de compte et de l'identification de la voix; ma question sur la partie Internet de ma facture demeure non résolue (j'ai dû raccrocher après 15 minutes d'attente pour être transféré de la téléphonie à Internet ???) Cela n'est pas un service mais un exercice en frustration.
Je dois recommencer aujourd'hui...Bell devrait être conscient que le client ne peut gagner sa vie en attendant au tél.
Sur la base de cette expérience, je dois envisager mes options pour l'avenir. ",2
334673,16-FEB-12,15-FEB-12,Maria,,en,65.92.197.39,bobalee@sympatico.ca,14926714,000000123299048,5,4,,4
334674,16-FEB-12,15-FEB-12,Edward,,en,76.67.27.8,jgdixon@sympatico.ca,14930940,000000123299893,4,4,,5
334675,16-FEB-12,15-FEB-12,Abderrahmen,,fr,65.92.168.189,desmasl@sympatico.ca,14928150,000000123308966,1,1,"Non seulement cette demande a-t-elle empiré la situation mais si je suivais les consignes données, je n'aurais jamais résolu mon problème qui a été résolu par un technicien d'Ottawa, ce matin. J'ai réussi à parler à ce technicien en exigeant d'être servi par un  canadien en mesure de bien comprendre ce que je lui dis et, par incidence, de comprendre mon problème et de le résoudre.
En aucun cas je ne veux faire affaire avec des gens de l'extérieur pour des services techniques ou pour le service à la clientèle ... autrement je quitte Bell et je désabonnerai de tous les services qui me sont actuellement fournis par Bell Canada.  Par ailleurs, le fait de me voir ramener dans une page qui est en anglais après avoir cliqué sur le bouton «français» sur le site Internet de Bell.ca m'irrite fortement et me fait comprendre que Bell ne fait pas grand cas de son obligation de servir ses clients francophones avec respect.
Je voudrais que cette plainte fasse son chemin jusqu'à la direction afin qu'elle ait une petite chance d'être entendue et considérée.
Merci de faire suite et de me tenir informé du résultat.
Serge Desmarais",1
334676,16-FEB-12,03-FEB-12,Kayla,,en,72.38.68.174,aaron.vanderberg@sympatico.ca,14839364,000000123027728,3,1,"Resolve my ongoing issue with my TV bill that has been wrong every single month since April.

PS. That is why I cancelled my TV service and will probably cancel my phone and internet service as well.",1
334677,16-FEB-12,09-FEB-12,Chantal,,en,65.93.202.65,ibystrov@sympatico.ca,14884832,000000123163072,5,4,"Unfortunatly, I haven't received a new modem for the Fibe 12 which was arranged 1 weak ago with your representative. My telelephone stopped to work (no dial tone) on next day (i.e.  on 10-Feb-2012) after arranging updating service based on confirmation #123163072. I hope that my telephone will start to work after receiving the new modem.",5
334678,16-FEB-12,15-FEB-12,Sharon,,en,74.115.192.4,alex.thomas@sympatico.ca,14925732,000000123303925,5,4,The agent had to sent some time to input the change on your system.  The agent was very friendly and apologetic.  i get the impression that the system was not user friendly,5
334679,16-FEB-12,15-FEB-12,Sukanya Mukherjee,,en,184.147.115.74,consam@bell.net,14927564,000000123298880,1,1,"Answered my enquiry in Canada using Canadian personnel with a proper command of english,.",1
334680,16-FEB-12,15-FEB-12,Med Waheb,,en,209.105.210.3,helmarc@sympatico.ca,14930076,000000123307215,4,4,I was satisfied at the time but 1/2 hour later it was still not working! ,2
334681,16-FEB-12,15-FEB-12,Sanjiv,,en,67.68.19.241,gary.sutcliffe@sympatico.ca,14929400,000000123304644,5,5,"Nothing, agent was well versed in fixing my problem",4
334682,14-FEB-12,13-FEB-12,Sofiene,,en,67.68.180.250,gator8@sympatico.ca,14905284,000000123251812,4,4,fixe the wire so the phone and the net works the right way. than we will be satisfy to the max :),3
334683,14-FEB-12,27-DEC-11,Johanna,,en,69.159.15.218,diane056@sympatico.ca,14376082,000000122150342,3,3,The waiting time to speak to a live person is awful. I needed to call because Emmanuel (122145618)made a mistake that I wanted to get corrected as soon as possible.  I was changing my  internet to wireless.  Therefore my modem needed to be changed.He told me I could pay a one time fee of 49.95.   This would eliminate the rental fee of 4.95 a month.  I liked the offer and told him to go ahead and give me that deal.  Unfortunately when I verified my bill this was not done. I was still charged a rental fee.  Johanna received my call requesting that I receive what I had been promised by Emmanuel.  She told me she was unable to make any changes.  I don't understand why she couldn't deal with the problem right away?  Why make me wait till the next bill?  I had to take her word that she would take care of the problem at a later time.  Was this done?  I have no idea and once again it is up to me the customer that must make sure that bell employees are doing what they promised me. I tried accessing my bill and I currently cannot. I suggest assigning an employee to a customer.  Like they do for car insurance. That way the customer can talk to  the same person everytime.  I don't like the call center system. Nobody is accountable and the customer always has to double check everything.  ,2
334684,14-FEB-12,12-FEB-12,Houssemeddine,,fr,65.92.7.75,leduc_51@sympatico.ca,14897616,000000123230395,5,5,"Rien d'autre, puisque les 2 problèmes soumis ont été réglés efficacement.
Ne peux répondre à la question 4. parce qu'aucune des réponses proposées ne saurait dépendre que de cette seule expérience.",3
334685,15-FEB-12,14-FEB-12,Madiha,,en,76.70.70.233,sasktutor@sympatico.ca,14923073,000000123284833,,,do not know,2
335125,15-FEB-12,14-FEB-12,Jessica,,en,69.158.32.244,canderson231@bell.net,14914160,000000123277169,5,5,"After our initial disappointment - which, we feel - was a lack of communications between Bell departments, our final 'phone chat with ""Jessica,"" was a pleasant reminder that, ""someone actually cares at Bell - and people told us Bell had a bad record of public relations.""  We found differently - thanks to Jessica's smooth and patient handling of our concerns.",5
335126,15-FEB-12,13-FEB-12,Latisha,,en,70.27.83.53,bprout@sympatico.ca,14903068,000000123247532,1,1,,1
335127,15-FEB-12,14-FEB-12,Nicholas,,fr,206.41.87.2,serge_marcoux@sympatico.ca,14923194,000000123283126,5,5,,5
335128,15-FEB-12,14-FEB-12,Luis,,en,174.91.75.137,diamantenkeller@sympatico.ca,14915490,000000123276961,5,5,,5
335129,15-FEB-12,13-FEB-12,Laddavanh,,en,74.14.32.117,bazerman@bell.net,14902726,000000123240569,3,,"You could have done the proper adjustment to my bill. Instead, I had to call back once I realized what had gone on, and I still haven't received the promised confirmation of the result from that call. ",3
335130,15-FEB-12,12-FEB-12,Ruth,,en,76.67.120.162,yupeng@sympatico.ca,14901538,000000123230151,5,4,None,5
335131,15-FEB-12,14-FEB-12,Denis,,fr,70.55.113.198,michel893@sympatico.ca,14920650,000000123263201,5,4,,4
335132,15-FEB-12,14-FEB-12,Joan,,en,70.27.65.212,PaulandWendyDeVos@bell.net,14912438,000000123263057,3,2,"While I appreciate the advice I object wholeheartedly to being charged the fee for cancelling a service that was sold to me under false pretences.

I was advised by your representative that the phone care package would replace any phone no matter what the damage.  The wires on the battery to my old cordless phone had become detached and I was informed that the care package does not cover battery problems.  I feel that to charge me for cancelling a worthless service is to say the least gouging clients.  When you offer a service under such a false pretext, the least you can do is to refund without the service charge.  As it is the refund does not even cover the service cost.

I look forward to receiving an advice that this fee has been refunded.

Thank you

Paul De Vos

 

",2
335133,15-FEB-12,14-FEB-12,Vijay,,en,70.54.107.34,jim.johnson2@sympatico.ca,14918104,000000123266038,5,5,Don't have my bell mail page come up in french.,4
335134,15-FEB-12,14-FEB-12,Pierre,,en,70.48.143.144,caty.polifroni@sympatico.ca,14914324,000000123284522,5,5,GREAT SERVICE,5
335135,15-FEB-12,14-FEB-12,Mohamed Hedi,,en,70.48.143.144,caty.polifroni@sympatico.ca,14914326,000000123285126,5,5,NOTHING GREAT SERVICE,5
335136,15-FEB-12,14-FEB-12,Michael,,fr,70.30.21.40,andred.gascon@sympatico.ca,14913042,000000123275050,5,4,,5
335137,15-FEB-12,14-FEB-12,Luis,,fr,70.30.21.40,andred.gascon@sympatico.ca,14913044,000000123274565,5,4,,5
335138,15-FEB-12,12-FEB-12,Mary ruksana,,en,76.64.125.4,jal1@sympatico.ca,14896550,000000123227608,5,5,,5
335139,15-FEB-12,14-FEB-12,Lohith,,en,70.24.175.247,phil.boivin@sympatico.ca,14921764,000000123274319,5,5,"the e-mail informing me how to check my internet usage should have also told me that both my phone and internet accounts had to be linked in MyBell, and told me how to do this if they were not.",4
335140,15-FEB-12,14-FEB-12,Radhika,,en,70.26.128.40,j.a@sympatico.ca,14917524,000000123285179,2,1,,2
335141,15-FEB-12,14-FEB-12,Nisha,,en,64.231.41.200,g-nuttley@bell.net,14916490,000000123262201,4,4,,5
335142,15-FEB-12,14-FEB-12,Moez,,fr,174.89.217.44,andre.marquis@sympatico.ca,14913020,000000123268576,5,5,Exiger de vos préposés (souvent d'origine étrangère) de s'exprimer plus lentement et éviter ainsi des répétitions.,5
335143,15-FEB-12,13-FEB-12,Juan,,en,174.91.225.152,michael.taub@sympatico.ca,14908544,000000123249392,1,1,solve the problem and not cut me off the phone after 30 minutes and not have the decency to call back,1
335144,15-FEB-12,14-FEB-12,Maxime,,en,184.146.74.50,riffey@sympatico.ca,14922456,000000123275096,4,4,I had a horrific experience with Bells customer service last year that I would never recommend Bell to anyone.The only reason we are still with Bell is because of the discount. ,1
335145,15-FEB-12,09-FEB-12,Gunson,,en,142.55.210.39,filion.stable@sympatico.ca,14883556,000000123175687,5,5,,4
335146,15-FEB-12,12-FEB-12,Chantal,,en,65.92.108.241,rod.benjamin@bell.net,14899848,000000123224632,4,4,he tried to get my e mail address back but not possible,4
335147,15-FEB-12,12-FEB-12,Allan,,en,65.92.108.241,rod.benjamin@bell.net,14899850,000000123230270,5,4,,4
335148,15-FEB-12,12-FEB-12,Gustavo,,en,65.92.108.241,rod.benjamin@bell.net,14899852,000000123225352,4,4,,5
335149,15-FEB-12,14-FEB-12,Sudhakar,,en,67.71.44.152,fhocevar@sympatico.ca,14916296,000000123271986,5,5,,5
335150,15-FEB-12,14-FEB-12,Leni,,en,74.14.117.2,rossedwards@sympatico.ca,14922732,000000123264737,5,4,,4
335151,15-FEB-12,14-FEB-12,Hency,,en,65.95.81.245,mikekumbhani@sympatico.ca,14920758,000000123280123,4,4,,4
335152,15-FEB-12,12-FEB-12,Hector,,en,76.69.21.205,bethallan@sympatico.ca,14893878,000000123225433,5,5,nothing,4
335153,15-FEB-12,11-MAR-10,Jo ann,,en,67.68.63.25,chezvien@sympatico.ca,8167010,000000106943808,5,4,"our survey is re agent Ryan Echo Xray 703681 for service help with our billing on Feb 15, 2012.... very difficult for access to this survey. Ryan provided us with patient, professional and friednly service in a timely manner and was very knowledgeable and courteous. However, the number for survey 1-866-585-1887 would not accept our 10 digit phone number to complete the survery.... we were not in your system. As a Bell customer for the past 45 years, I found this confusing and your recording offered no options and was dismissive. It was also very difficutl to find an email address to email our compliments re; Ryans' service... it is hard to compliment your staff... please make it easier for us technically challenged customers. thank you   Dawn Vien  905-945-2407",5
335154,15-FEB-12,14-FEB-12,Lohith,,en,70.26.105.92,homehemo2@sympatico.ca,14917254,000000123278127,4,3,Lolith was very helpful with my issues of not being able to send email from my word program.  But I still need to set up a new email address. Because we tried to access the account twice so it froze and I was unable to change email account. He is to call tonight to help me do this.,5
335155,14-FEB-12,02-FEB-12,Gregorio,,en,184.145.69.199,billdelong@sympatico.ca,14827294,000000123002089,1,3,The original technician failed to fix the issue and closed the ticket. This resulted in a follow up call and spending two hours explaining the issue and what needs to be done to fix it. Had to wait an additional day to resolve this matter and should have been completed when the first technician was here,3
335156,14-FEB-12,09-FEB-12,Kayla,,en,65.95.50.240,lise.fischl@sympatico.ca,14886966,000000123179727,4,4,The problem should never have occurred.,5
335582,16-FEB-12,15-FEB-12,Nelly,,en,70.54.113.177,cnjpucz@sympatico.ca,14927538,000000123295164,5,4,"for some reason I still get ""Not Responding"" to the programs. I wish that would of disappered. I think the modem is ""old"" but I was told it's last a long time. Also I would of love to have some credit, when it wasn't me using the Internet, for 3 days. it was the person, who stole my password. ",4
335583,16-FEB-12,15-FEB-12,Ahmed,,fr,70.30.179.119,gilpar@bell.net,14929618,000000123303908,4,4,"Les deux derniere  et dernier ont posé le bon diagnostic,pourtant simple. les deux avant me donnaient l impression qu il voulaient ce débarrasser de moi ailleur qu avec Bell. Félicitation A CES DEUX DERNIERS.",4
335584,16-FEB-12,15-FEB-12,Jose,,en,70.30.134.15,jshadgett@sympatico.ca,14931388,000000123299036,5,5,Get rid of the ongoing voice menu on the phone....it just keeps going around in circles....,4
335585,16-FEB-12,15-FEB-12,Gautham,,en,65.95.225.200,walter.dyl028@sympatico.ca,14937700,000000123300802,5,5,,5
335586,16-FEB-12,15-FEB-12,Carrie,,en,67.68.63.48,lpereira_9@sympatico.ca,14932532,000000123300931,5,5,Nothing!  Carrie exceeded my expectations and went above and beyond to make me feel appreciated!  Carrie is very personable and knowledgeable!  I was beyond happy with what Carrie was able to offer me! A 10 out of 10!  Thank you so much!  ,5
335587,16-FEB-12,15-FEB-12,Naoufel,,fr,65.94.24.3,f.alary@sympatico.ca,14928938,000000123302760,4,4,,4
335588,16-FEB-12,14-FEB-12,Abid,,en,64.231.164.198,mleisinger@sympatico.ca,14920868,000000123285047,5,4,,5
335589,16-FEB-12,15-FEB-12,Mansouri,,fr,67.70.51.14,genmar_2@sympatico.ca,14929464,000000123290135,3,2,Me répondre plus précisément. Je ne sais pas pourquoi j'ai perdu de la vitesse en amont depuis que j'ai pris haute vitesse.  J'ai toujours eu 680 kbps depuis 3 ans et maintenant j'ai seulement 430 kbps.  Et je n'ai pas eu d'explications satisfaisantes.  ,5
335590,16-FEB-12,15-FEB-12,Ben Bourouba,,fr,174.91.202.220,jcarpin@sympatico.ca,14930727,000000123301850,5,5,"la jeune fille qui m'a répondu, Kawther, a été très serviable et très coopérative....Une excellente employée pour vous....",5
335591,16-FEB-12,15-FEB-12,Paul-Henri,,en,70.24.179.85,evelyn.watson@sympatico.ca,14928916,000000123303603,5,5,,5
335592,16-FEB-12,15-FEB-12,Mario,,en,69.159.66.194,ron.conlon@sympatico.ca,14935652,000000123287158,1,5,Get me to level 3 technitian immediately. I knew the problem was the modem itself. Re #4 somehow ask what the problem is and what the client has done to date to rectify it before going through the boring basics talking to someone who speaks very broken english,
335593,16-FEB-12,15-FEB-12,Rahma,,fr,174.93.180.138,Lynne_Leclair@sympatico.ca,14925284,000000123303154,5,5,,5
335594,16-FEB-12,09-FEB-12,Shaik Rameez,,en,76.64.207.254,lhewton@sympatico.ca,14886874,000000123180545,5,4,,5
335595,16-FEB-12,15-FEB-12,Houda,,fr,24.50.90.66,sylvaindube@sympatico.ca,14936902,000000123304630,3,3,"Je n'ai pas eu de réponses claires. je n'ai reçu de courriel me confirmant que j'ai payé ma dernière facture, Je n'ai pas eu le détail de la facture.",1
335596,16-FEB-12,15-FEB-12,Radhika,,en,70.26.49.12,jscramer@sympatico.ca,14931382,000000123297042,4,4,I always prefer to have a North American technician for language clarity purposes.,4
335597,16-FEB-12,14-FEB-12,Srinivasan,,en,174.95.102.42,sjoanhudson@sympatico.ca,14923392,000000123268517,,,"We really liked the fellow that was here for this service call.  He seemed to know what he was doing and was nice and friendly.  Unfortunately he went to a remote location to fix something and never hooked us back up so we were without internet or phone most of the day and overnight!  Most inconvenient!
We did get everything fixed up the next day but it was disabled for at least 24 hours.",
335598,16-FEB-12,15-FEB-12,Samuel,,en,184.146.157.29,robertpow@sympatico.ca,14935570,000000123293582,4,4,,4
335599,16-FEB-12,13-FEB-12,Rabeb,,fr,70.53.137.70,fichtre@sympatico.ca,14904994,000000123237616,3,3,rien.,4
335600,16-FEB-12,15-FEB-12,Mohd,,en,174.89.160.44,paul.isenberg@sympatico.ca,14934504,000000123304938,4,2,,5
335601,16-FEB-12,15-FEB-12,Ayesha,,en,174.89.160.44,paul.isenberg@sympatico.ca,14934506,000000123308510,5,5,,5
335602,16-FEB-12,15-FEB-12,Jeanette,,fr,76.71.125.51,monchezmoi@sympatico.ca,14933794,000000123290185,3,4,Que mon appel ne soit pas nécessaire.  C'est-à-dire que Bell donne toujours le meilleur prix au client sans qu'il ait toujours a rappeler pour négocier les forfait!,3
335603,16-FEB-12,15-FEB-12,Kira,,en,174.92.59.146,jfab@sympatico.ca,14930932,000000123295348,5,5,,5
335604,16-FEB-12,15-FEB-12,Rohith,,en,69.158.22.20,lornemitch@sympatico.ca,14932465,000000123302976,5,5,,5
335605,16-FEB-12,15-FEB-12,Wajih,,fr,69.156.204.144,serge.st-marseille@bell.net,14936182,000000123305853,4,5,,5
335606,16-FEB-12,18-JAN-12,Sarah,,en,206.47.78.150,mansoor2000@sympatico.ca,14655144,000000122666779,4,3,,3
335607,16-FEB-12,15-FEB-12,Houssem,,fr,70.52.32.70,bungee@bell.net,14926882,000000123301375,4,4,essayez d avoir un technicien aussi competent que celui d hier il a ete parfait merci,5
335608,16-FEB-12,15-FEB-12,Snehalatha,,en,174.95.68.234,footprints@bell.net,14929120,000000123294219,5,5,"Always a problem for me when people have accents as I have a bit of a hearing problem and don't always hear them very well,",5
335609,16-FEB-12,15-FEB-12,Nadine,,fr,70.30.170.95,sebede@sympatico.ca,14936156,000000123287682,5,5,,5
335610,16-FEB-12,15-FEB-12,Angie,,fr,184.144.136.42,karukera1@sympatico.ca,14931596,000000123304683,5,4,Ce qui a été fait a été dans l'ensemble à la hauteur de mes attentes et me satisfait pour l'instant. ,5
335611,16-FEB-12,15-FEB-12,Lilian,,en,70.54.98.82,boris.swedak@sympatico.ca,14926762,000000123296577,4,5,not a thing,5
335612,16-FEB-12,15-FEB-12,Mukendi,,fr,174.93.240.252,claudan450@sympatico.ca,14927466,000000123286427,5,5,rien de plus,5
335613,16-FEB-12,15-FEB-12,Natasha,,fr,50.100.104.22,guy.marier@sympatico.ca,14929870,000000123295654,3,4,baisser vos prix avant que je vous menace de vous quitter.  vous m'avez voler beaucoup d'argent pendant plusieurs années.  Je suis très heureux de vous avoir laisser pour Vidéotron.,1
335614,16-FEB-12,15-FEB-12,Max,,en,76.67.112.61,peter.cane@sympatico.ca,14934640,000000123308416,4,4,,4
335615,16-FEB-12,15-FEB-12,Dilip,,en,76.67.6.130,ejohnstone@sympatico.ca,14928700,000000123308104,5,5,,4
335616,16-FEB-12,14-FEB-12,Abir,,fr,174.92.236.113,mygale8@sympatico.ca,14921114,000000123271731,5,5,Rien c'est OK,4
335617,16-FEB-12,15-FEB-12,Nix,,en,70.30.108.131,johnmckinnon@sympatico.ca,14931272,000000123306853,5,5,"Answer my call faster.

Not make the original overbilling that I was inquiring about.",4
335618,16-FEB-12,15-FEB-12,Haythem,,fr,67.70.25.21,bianca.dan@sympatico.ca,14926574,000000123310189,4,2,Le jeune homme a donné le service selon ses connaissances mais il n'a pû débloquer le système.,5
335619,15-FEB-12,14-FEB-12,Tony,,en,69.158.37.104,b.s.elliott@sympatico.ca,14913430,000000123268735,5,5,,4
335620,15-FEB-12,14-FEB-12,Ben Bourouba,,fr,65.92.250.83,sylvie.gorgeon@sympatico.ca,14923854,000000123283182,4,4,,5
334139,18-FEB-12,17-FEB-12,Rodolfo,,en,174.94.34.138,glenn.stacey044@sympatico.ca,14955578,000000123359058,,,"The problem is not with your tech support over the phone it is with the actual service that was provided to fix an Internet connection problem. I was assured that everything was fixed by the tech who visited my home on visit number one. It was not. He assured me that everything was running better than before his visit. He even told he tweaked my service to run better that was a lie. I noticed a difference after he left . It was slow to download. Believed it was the other devices as it could not have been the line as the bell tech assured me the bell service was "" better than before"" . Even told my children it was devices . To find out that it the tech's workmanship kind of burns me . Please have your visiting techs work verified by your online support techs before the visiting tech leaves the home. This will make your service a whole lot better for the home owner and you'll save money from not having to send a tech out a second time. ",3
334140,18-FEB-12,14-FEB-12,Temsu,,en,67.68.52.74,steveyd@sympatico.ca,14923700,000000123282674,3,3,Uncertain what you can do,3
334141,18-FEB-12,17-FEB-12,Salvador,,en,69.157.52.179,john.g.bird@sympatico.ca,14957058,000000123338856,5,5,,5
334142,18-FEB-12,14-FEB-12,Mark,,en,67.68.52.74,steveyd@sympatico.ca,14923702,000000123274014,3,3,,3
334143,18-FEB-12,17-FEB-12,Mario,,fr,69.156.212.119,micheline.201@bell.net,14959468,000000123349129,3,1,"à cause de internet fib qui passe par tous : télé, téléphone et internet je ne peux pas bloquer l'accès du roteur de ma fille!
Je me sents vraiment impuissante. L,agent qui m'a répondu ma dit que je pouvais appeller Microsoft pour faireles blocages mais cela peut me coûter cher! En étant non-voyante j'ai besoins de quelqu'un pour y arriver. voilà pourquoi que je n'ai pas été satisfaîtes.",4
334144,18-FEB-12,17-FEB-12,Jose,,en,76.64.9.249,j.c.roy@sympatico.ca,14956276,000000123342524,4,4,,3
334145,18-FEB-12,17-FEB-12,Sylvie,,en,67.70.160.201,kentlane@sympatico.ca,14957624,000000123338374,4,4,no,5
334146,18-FEB-12,17-FEB-12,Christopher,,en,70.55.3.219,amjp@sympatico.ca,14951660,000000123341208,5,5,n/a,5
334147,18-FEB-12,17-FEB-12,Nathan,,en,67.70.160.201,kentlane@sympatico.ca,14957626,000000123338905,5,5,no,5
334148,18-FEB-12,17-FEB-12,Luis,,en,69.159.199.229,gcj2u@bell.net,14955364,000000123357748,4,4,,4
334149,18-FEB-12,17-FEB-12,Gustavo,,en,184.151.63.216,stephsutton@sympatico.ca,14962646,000000123345784,3,1,"I was on the phone for 3 hours trying to resolve the issue of my wireless not connecting to my tablet and Blackberry.  At one point, I was asked to hang up and call back because I couldn't be transferred.",1
334150,18-FEB-12,17-FEB-12,Ahmed,,fr,65.92.77.6,mwgirard@bell.net,14959976,000000123340711,5,5,,5
334151,18-FEB-12,05-FEB-12,Jamie,,fr,184.145.213.160,stephanecdepres@sympatico.ca,14868550,000000123069130,4,4,"me faire profiter des offres speciales automatiquements,au lieux qu'un amis me le dis. car j'ai toutes les servises avec vous. televison,telephone HD,cellulaire,internete, teleavertiseur.si je ne suis pas un client fidel,c'est quoi pour-vous?",4
334152,18-FEB-12,17-FEB-12,Meriam,,fr,174.92.218.206,julieadams2006@sympatico.ca,14957332,000000123359069,3,3,"J'avais un peu de difficulté à comprendre la conseillère avec son accent français qui parlait trop vite, de plus, la ligne téléphonique n'était pas claire.",4
334153,18-FEB-12,17-FEB-12,Juan,,en,174.92.113.150,scorcher2day@sympatico.ca,14962142,000000123359322,5,5,,4
334154,18-FEB-12,15-FEB-12,Diana,,en,76.64.32.195,janice114@bell.net,14930638,000000123306700,4,5,N/A,4
334155,18-FEB-12,17-FEB-12,Juan,,en,174.88.16.170,outagas2@bell.net,14960394,000000123336950,4,1,get rid of the harassing phone call about Bell Mobility,1
334156,18-FEB-12,17-FEB-12,Myriam,,fr,76.69.181.173,michelphalle@sympatico.ca,14959484,000000123339910,2,3,Perdu tous mes contacts (adresses email) pourquoi m avoir changé de compte,
334157,18-FEB-12,17-FEB-12,Neila,,fr,76.65.145.238,raymonde.lizee@sympatico.ca,14961216,000000123344258,4,4,,3
334158,18-FEB-12,17-FEB-12,Lobna,,fr,65.94.181.45,tonnerredebrest@sympatico.ca,14963274,000000123347769,4,4,Rien de plus,4
334159,18-FEB-12,17-FEB-12,Bryan,,en,69.158.144.167,hdatoo@sympatico.ca,14955944,000000123337516,3,1,Offer a domain hosting package to consumers or allow your mail server to proxy my domain.  You are forcing me to change my service provider.,2
334160,18-FEB-12,17-FEB-12,Gayathri,,en,74.12.46.208,b.rodmell@sympatico.ca,14952066,000000123350842,5,4,,4
334161,18-FEB-12,17-FEB-12,Soumaya,,fr,174.92.149.40,martinbilodeau75@bell.net,14959064,000000123349697,5,5,Rien d'autre ,5
334162,18-FEB-12,17-FEB-12,Lotfi,,fr,174.91.254.42,adrien_15@bell.net,14951374,000000123351048,4,,,4
334163,18-FEB-12,17-FEB-12,Venkatesh,,en,70.31.155.115,kenles@bell.net,14957608,000000123358374,2,3,Be more forthcoming with the information you provide.  Do not hide related charges only for the customer to find out by accident later,2
334164,18-FEB-12,17-FEB-12,Juan,,en,74.14.145.236,bp.gregory@sympatico.ca,14952586,000000123353420,4,5,,5
334165,18-FEB-12,17-FEB-12,Jose,,en,184.145.115.106,jingwang71@sympatico.ca,14956870,000000123342063,5,5,,5
334166,18-FEB-12,17-FEB-12,Selene,,en,184.144.130.96,jgillin@sympatico.ca,14956808,000000123340361,5,5,,5
334167,18-FEB-12,17-FEB-12,Wayne,,en,70.27.65.56,mcdixon@sympatico.ca,14959256,000000123339972,5,5,More people available and fewer phone menus to listen to,4
334168,18-FEB-12,17-FEB-12,Tshering,,en,64.231.3.4,boyd.fam@sympatico.ca,14952580,000000123338097,4,5,,4
334169,18-FEB-12,17-FEB-12,Sharmila,,en,64.231.3.4,boyd.fam@sympatico.ca,14952582,000000123338799,4,4,,4
334170,18-FEB-12,17-FEB-12,Juan,,en,70.54.1.31,crwdcck@sympatico.ca,14953576,000000123353290,4,4,nonething,3
334171,18-FEB-12,17-FEB-12,Nebgha,,fr,184.144.245.173,claudechantal@sympatico.ca,14953346,000000123345563,5,5,rien de plus.....sinon offrez une promotion à votre technicienne ( 537646 ),5
334172,18-FEB-12,17-FEB-12,Hssen,,fr,65.92.21.244,brigitte010@sympatico.ca,14952664,000000123354978,4,4,"Service impeccable, ce qui n'est vraiment pas toujours le cas de votre service à la clientèle...",3
334173,18-FEB-12,17-FEB-12,Melinda,,en,70.31.226.192,toddmindy@sympatico.ca,14963240,000000123340881,5,5,,5
334174,18-FEB-12,17-FEB-12,Khaled,,fr,70.52.76.94,jdoyon@sympatico.ca,14956610,000000123342961,3,3,Pourquoi n'es-il pas possible de transférer les addresses courriel d'un compte à un autre?  Est-ce que parce que vous manquez de compétence technique?,3
334175,18-FEB-12,17-FEB-12,K Asra,,en,70.49.82.29,pmm1@bell.net,14960928,000000123359204,5,4,,5
334176,15-FEB-12,14-FEB-12,Lamya,,en,70.30.33.219,erwin.krebber004@sympatico.ca,14916108,000000123270115,5,4,"My computer was very slow lately ( not before),so I had my computer serviced and was told: ""nothing wrong with your computer, it is your internet provider = Bell.),was ok with Cogeco"". I now changed to a faster speed and will see the results later.
If I am not satisfied I will call back and possibly change then to Cogeco.                              ",4
334686,15-FEB-12,14-FEB-12,Lokeswaran,,en,174.92.72.93,llo8@sympatico.ca,14919511,000000123267374,5,5,"The rep who assisted me was  ID XZ641

Lokesh Waren & was very knowledgeable &

patient &  pleasant.   THANKS !!  May I

suggest that the reps are given more 

time with the customer.  ""Customer 

Service is Key with me"" -- If you have

background music on hold  (Please lower 

volume)  I have all 4 services with Bell

& when I get good customer service -  I

appreciate the opportunity to advise the

reps Supvr. I had been considering to

move all 4 Bell services to another 

carrier.

Treat your reps who rcv positive 

comments &  extend training to those who

require it  (one-on-one) or in a group.

I am  physically challenged & appreciate

a rep with patience as well as knowlege.



",5
334687,15-FEB-12,14-FEB-12,Abid,,en,70.50.44.211,olu.marcusjones@sympatico.ca,14921426,000000123282638,5,5,none,5
334688,15-FEB-12,14-FEB-12,Preety,,en,66.46.169.130,etoman@sympatico.ca,14916136,000000123274383,5,5,"Ensure that everyone involved on this case had the relevant info.  The representative for this call figured things out for me, and resolved my concerns.  On previous calls I'd gotten confusing and inconsistent information.",3
334689,15-FEB-12,14-FEB-12,Jalel Eddine,,fr,65.92.169.169,gperreault_2@sympatico.ca,14916898,000000123271819,4,4,"J'ai appelé lundi le 12 février de 21h30
à 22h20,j'ai parlé et demandé de l'aide,j'ai oublié le nom du représentant.
A plusieurs reprises,j'ai attendu au bout du téléphone(fil)pour me faire dire que cela prendra 24 heures pour résoudre mon problème.car il n'a pu résoudre le problème après avoir fait toutes les vérifications d'usage.
Depuis 8h du matin le 12 février jusqu'à 14h30,je n'avais pas accès à mon ordi.
A 00h30 le 15 février Bell avait encore un problème.J'ai donc eu accès à l'ordi de 14h30 le 14 février jusqu'à 00h30 le 15 février. Ce matin le 15 février,tout semble rentrer dans l'ordre.    ",3
334690,15-FEB-12,14-FEB-12,Tejaswvi,,en,67.70.42.188,clarke@sympatico.ca,14914668,000000123267125,1,1,Have a tech that knew the product!,1
334691,15-FEB-12,14-FEB-12,Brendan,,en,70.51.26.230,vickim9@sympatico.ca,14924438,000000123277026,5,5,nothing,5
334692,15-FEB-12,14-FEB-12,Emmanuelle,,fr,174.88.165.131,jp.champage@sympatico.ca,14918444,000000123276399,3,3,Plus de Québéquois et moin de TUNISIENS ...,4
334693,15-FEB-12,13-FEB-12,Edgardo,,en,70.51.56.97,ross.parker2@sympatico.ca,14910294,000000123253692,4,4,supply coffee and donuts,5
334694,15-FEB-12,14-FEB-12,Mohammed,,en,174.88.50.100,mozammel@sympatico.ca,14920994,000000123284665,4,5,"Hello,

I have found out that Mohammed is very knowledgeable, sincere and helpful. After listening to my concern (explained to him again that initial problem determination has been done numerous times on 2wire modem. Also I have advised him that my Bell TV/Fibe 16 internet upgrade is scheduled to install on Feb. 29th and asked him to check my profile to see any thing deleted) and within few minutes he found out that my 2wire modem has been terminated due to Bell TV order. As soon as he removed termination from the modem and my internet access starts working. He opened Ticket#123284665 with out me asking.

I like to place a sincere thanks to Mohammed for his kind support to resolve my issue in a short time. Please pass my sincere thanks to Mohammed. 

Thanks and regards,

Mozammel
",4
334695,15-FEB-12,13-FEB-12,William,,en,174.95.135.6,Richardsal@sympatico.ca,14901860,000000123237750,4,4,,4
334696,15-FEB-12,14-FEB-12,Lokeswaran,,en,70.49.188.83,chipsbn@sympatico.ca,14914516,000000123275822,2,2,"first the people who are talking with me are very very hard to understand even if they are talking english,and the first person after talking for some time send you of to another person who comes on after a very long wait,also the phone line is very bad surprising considering it is Bell is there no techies in CANADA who we can speak with.
my system is now working but for some reason it is much slower? ",5
334697,16-FEB-12,15-FEB-12,Sravan Kumar,,en,64.228.148.92,Frank.lal@sympatico.ca,14925190,000000123297485,5,3,"While i was able to resolve the issue. It was a costly one. First I spend several hour through the night to understand the problem. 
Then to find out it was not my computre problem but bell it self my internet carrier. 
How long was i paying for service which was not given. What would have happened if i was not literal to understand their is a problem and allow my self to accepect that this ok.But not ok, service that paid for but not recieve. Do i get refuned",3
334698,16-FEB-12,15-FEB-12,John,,en,70.30.48.176,lfitzpatrick4@sympatico.ca,14932252,000000123286586,5,5,,5
334699,16-FEB-12,15-FEB-12,Carrie,,en,69.159.53.230,jlamure@bell.net,14931054,000000123306009,4,4,make process faster,4
334700,15-FEB-12,14-FEB-12,Katherine,,en,70.26.242.96,jackf32@sympatico.ca,14917576,000000123284994,5,5,Nothing... the service it was great,5
334701,15-FEB-12,14-FEB-12,Michael,,en,174.93.35.245,gr8alexs@sympatico.ca,14916900,000000123263464,5,5,,4
334702,16-FEB-12,14-FEB-12,Diedra,,en,174.91.125.117,powersjp@sympatico.ca,14921932,000000123263835,1,1,"stop sending me wireless modums

",1
334703,16-FEB-12,12-FEB-12,Dan,,en,65.92.69.110,lyans@sympatico.ca,14897896,000000123229340,3,3,Technition should know more obout the system software in order to be able to resolve internet related issues. Eventually it turned out that it was a simple setting in the software which I personally resolved after the Bell technition decided he could no longer help.,4
334704,16-FEB-12,15-FEB-12,Nadia,,fr,67.68.255.4,pierretterawdon@bell.net,14934784,000000123286240,4,4,"Les personnes parlent trop vite & pas assez fort.

J'ai a quelques reprises eu un technicien qui avec ma permission fait la réparation et/ou ajustement dans mon ordinateur, vous perdez moins de temps et moi en tant que cliente je suis plus satisfaite.

Pierrette Perreault",5
334705,16-FEB-12,15-FEB-12,Naoufel,,fr,70.29.191.56,diane.desjardins3@sympatico.ca,14928230,000000123301007,5,5,Rien. Naoufel a été d'une gentillesse totale.,5
334706,16-FEB-12,15-FEB-12,Mauricio,,en,69.158.51.153,ma01rio@sympatico.ca,14932730,000000123309781,5,5,nothing,5
334707,16-FEB-12,12-FEB-12,Rodolfo,,en,70.31.14.23,bwpoon@sympatico.ca,14894184,000000123232193,1,1,To resolve the issue. I asked to delete the sympatico mailbox but it is still there after so many days.,1
334708,16-FEB-12,09-FEB-12,Akrem,,fr,174.88.244.2,martin.bazinet@sympatico.ca,14887846,000000123179259,1,1,Je n'ai pas été traité par une personne professionnel qui écoutait le problème.  j'ai passé 30-45 minutes pour rien et le problème n'est toujours pas réglé.,2
334709,16-FEB-12,14-FEB-12,Munyaradzi,,en,174.88.48.57,1770@sympatico.ca,14912210,000000123280671,4,4,apart from letting me keep my hd box ihave now rent free not a thing,5
333639,10-FEB-12,09-FEB-12,Patricia,,en,65.95.213.241,germainj@sympatico.ca,14884128,000000123178889,5,5,it was an internal problem with my laptop the wireless adapter from Acer was the problem after all my bell modem was ok  i  had to get an adapter wireless installed on laptop now all is ok will send old modem back to bell,5
333640,10-FEB-12,09-FEB-12,Ilona,,en,184.145.19.44,ghalligan@sympatico.ca,14884166,000000123164487,5,5,,5
333641,10-FEB-12,09-FEB-12,Jennifer,,en,76.69.228.185,charles.rampersad098@sympatico.ca,14881588,000000123162561,5,5,Experience was SATISFACTORY,3
333642,10-FEB-12,09-FEB-12,Shyam,,en,174.91.95.227,linstead@sympatico.ca,14886952,000000123165378,5,5,"This representative was excellent and very helpful. 
The last representative I had while in Florida recently with problem with not being able to get my emails or connect to the server was not at all helpful and I was very upset.  I got the run around and felt I had to go back to Apple concerning my Ipad and it was a Bell problem I think because it was the server problem at that time.  I don't think I filled in the survey for the last one.  I cannot be sure about this either but anyway I was very happy with my representative yesterday.",5
333643,10-FEB-12,09-FEB-12,Daniel,,en,70.24.153.118,knotts@sympatico.ca,14886452,000000123166139,1,1,Provide what was ordered  in the timeline you had promised. Now I have had enough and my next step is full cancellation  of your products just another dissatisfied Bell Customer.,1
333644,10-FEB-12,30-JAN-12,Sihem,,fr,70.51.201.226,nicoletremblay3@sympatico.ca,14795388,000000122929222,5,5,rien d'autres que ce qui a été fait,5
333645,10-FEB-12,09-FEB-12,Rodolfo,,en,74.15.77.184,kbardoel@sympatico.ca,14886216,000000123178680,5,5,"go straight to level 2 problem solving instead of having to wait 5 min. after being on the phone with level 1 for 10 minutes. other then that nothing thanks
",4
333646,10-FEB-12,09-FEB-12,Bob,,en,174.93.40.21,dalejacobsen@bell.net,14882232,000000123161090,5,5,,5
333647,10-FEB-12,05-FEB-12,Naveenkumar,,en,174.94.19.220,sg.wishart@sympatico.ca,14868316,000000123078999,5,5,"Everything was hand;ed well.",5
333648,10-FEB-12,09-FEB-12,Jordan,,en,65.95.245.126,jim.farquhar@sympatico.ca,14885568,000000123162761,5,5,,5
333649,10-FEB-12,09-FEB-12,Gerry,,en,65.93.103.47,dwgoodhue@bell.net,14883076,000000123178786,5,5,"Bell Technician left a paper report that was unsigned and undated that asserted the "" network is working"" and referenced my ID and Password and placed this paper in an ornamental mail box. I just happened to notice the paper.  I did not call for a service call problem on the internet,and indeed, I was out of town until last night. 

Bell person on the 310 Bell telephone number service did an excellent job in response to my call.

MOREOVER, on another issue entirely, I described how Bell had sent a Wireless Network Modem to me in support of my set up the internet on Dec 17 2011.  So, I have one modem that the Bell service technician brought to do his work and a second unit sent from your warehouse in North York by a carrier a few days after the service.

Your 310 Bell Service person undertook to send me a Bell package to allow me to mail back to Bell the duplicate modem.  AGAIN, she did a great job and she was clear in how to do this.

My telephone land line, internet and TV are with Bell and I would certainly recommend Bell.  Including the help of a third party technician from India on a Sunday night who helped remove the former ISP references and set up the new Bell references to make your internet service work  He did a great job - quick and clear and it works.",5
333650,10-FEB-12,10-FEB-12,Radhika,,en,76.67.38.14,jlovsted@sympatico.ca,14885660,000000123182715,4,3,"The representative was most helpful, it was a late night call and I was tired so I ended the call for that reason not for anything the rep did or said.",5
333651,10-FEB-12,09-FEB-12,Murali,,en,74.12.20.221,nortonrv@bell.net,14889056,000000123166836,4,4,"accents were hard to understand
therefor it took 45 minutes to resolve
the problem",3
333652,10-FEB-12,12-JAN-12,William,,en,64.229.98.221,musheer@sympatico.ca,14585166,000000122519697,5,5,,5
333653,10-FEB-12,27-DEC-11,Ryadh,,fr,76.71.194.124,mjlafleur14@sympatico.ca,14382134,000000122142821,5,5,J'ai toujours eu un excellent service merci,5
333654,10-FEB-12,09-FEB-12,Sukanya Mukherjee,,en,184.146.139.180,cchartrand@bell.net,14881448,000000123176743,5,5,"A previous attempt at resolving my issue earlier on line in the day with 2 other reps was very frustrating and did not produce the desired results.  When I called in and spoke with Sukanya, she was very helpful and my issue was resloved to my entire satisfaction. ",5
333655,10-FEB-12,09-FEB-12,Amanda,,en,76.70.104.125,kamalu@bell.net,14886098,000000123170293,4,4,,5
333656,10-FEB-12,29-JAN-12,Alonia,,en,70.26.122.86,laurensydney@bell.net,14784596,000000122912988,5,4,Put mom and Lauren on the same websit,5
333657,10-FEB-12,09-FEB-12,Charles,,en,184.147.185.46,macrunner@sympatico.ca,14887458,000000123175104,5,5,"nothing...Michael was very helpful;as was Sam Sam, I spoke to both and I don't know who this survey is regarding.",5
333658,10-FEB-12,31-JAN-12,Jay,,en,70.29.114.20,jmr32@bell.net,14804364,000000122966169,5,5,,4
333659,10-FEB-12,09-FEB-12,Anis,,fr,70.26.180.142,faridatitouche@sympatico.ca,14883484,000000123167614,4,4,Pour l'instant ça va,5
333660,10-FEB-12,09-FEB-12,Djamila,,fr,184.146.251.136,regine.harvey@sympatico.ca,14890124,000000123180122,5,5,RIEN TOUT ETAIT PARFAIT.,5
333661,10-FEB-12,09-FEB-12,Janani,,en,70.27.182.97,BrianAFagan@sympatico.ca,14879292,000000123165574,5,5,"Janani, could not fully resolve my issues, however she did pass me to the right tech support that made it happen. I am very pleased with the knowledge and support this lady provided.",5
333662,10-FEB-12,09-FEB-12,Houcem,,fr,70.29.193.74,fcasseus@bell.net,14883516,000000123180645,5,5,"je sais pas... continuer a repondre vite au appele pour, la premiere fois le temps d'attente etais court. lacher les gars  vous etes capable...",5
333663,14-FEB-12,13-FEB-12,Pamela,,en,64.231.227.139,johnrande@sympatico.ca,14906742,000000123236817,5,5,"The person I spoke to yesterday was very helpful.  When I called about the problem last Friday, I felt the person could have helped me more, but nevertheless, my computer is working fine now and that is all that matters.",5
333664,14-FEB-12,13-FEB-12,Sam,,en,70.24.166.144,fjb33@sympatico.ca,14905004,000000123251171,4,4,nothing,5
333665,14-FEB-12,13-FEB-12,Ali,,en,70.27.114.140,lbrusk@sympatico.ca,14907472,000000123238278,5,5,Everything was just fine.,5
333666,14-FEB-12,13-FEB-12,Umesh,,en,74.12.45.252,gary-wilson@sympatico.ca,14905260,000000123246678,5,5,,5
333667,14-FEB-12,13-FEB-12,Vijay,,en,184.146.135.96,ietu@sympatico.ca,14906022,000000123249385,5,5,,5
333668,14-FEB-12,13-FEB-12,Adam,,en,70.51.227.56,beechey@sympatico.ca,14902776,000000123239399,5,5,,4
333669,14-FEB-12,13-FEB-12,Zaccheus,,en,74.15.0.241,david_gowland@sympatico.ca,14904148,000000123247908,5,5,"Remind your reps located in foreign countries, or who have heavy accents, to speak slower.",5
332137,14-FEB-12,13-FEB-12,Jose,,en,67.70.86.133,cunninghambj@sympatico.ca,14903920,000000123247119,5,5,,5
332138,14-FEB-12,27-JAN-12,Denis,,en,74.12.0.27,sluff33@sympatico.ca,14768544,000000122867864,4,,"Dennis was very helpful and looked for the best plans for my Bell services.  However, my past experience with Bell has taught me not to get my hopes up until the actual Bell bill arrives.  I find that every time I make a change on my account, that when the bill comes in it does not accurately represent the information I have received.  So that is why I responded ""Not Sure"" on if my inquiry was resolved. ",4
332139,14-FEB-12,26-JAN-12,Aymen,,fr,70.29.245.209,cvboutin@sympatico.ca,14745454,000000122835682,5,5,,5
332140,14-FEB-12,13-FEB-12,Claudia,,en,64.231.6.24,ecorrigan@bell.net,14904680,000000123241651,5,5,Claudia did everything correctly.  I called previously and the problem was not resolved until I spoke to Claudia. ,4
332141,14-FEB-12,13-FEB-12,Jason,,en,65.93.43.93,c.y.mongrain@sympatico.ca,14903256,000000123241138,,,"very simply , have people who english CLEARLY, why is it so difficult",
332142,14-FEB-12,13-FEB-12,Pascal,,en,174.88.7.115,kevinhowden@bell.net,14907170,000000123248599,5,4,N/A,4
332143,14-FEB-12,13-FEB-12,Mohamed,,fr,67.70.27.145,galou@sympatico.ca,14905248,000000123241722,3,4,Tout est correct,4
332144,14-FEB-12,12-FEB-12,Gavin,,en,65.92.147.116,rnsmale@sympatico.ca,14899796,000000123223157,5,5,,5
332145,14-FEB-12,13-FEB-12,Mouna,,fr,70.52.39.38,ja1000@sympatico.ca,14906158,000000123242130,5,5,,5
332146,14-FEB-12,13-FEB-12,Jeanette,,en,67.68.73.123,jprudhom@bell.net,14906850,000000123239248,4,4,,5
332147,14-FEB-12,09-FEB-12,Asir raja,,en,174.88.42.92,mbacon60@sympatico.ca,14888014,000000123177043,3,3,Too much time spent without resolving the problem,2
332148,14-FEB-12,09-FEB-12,Mamta Tank,,en,174.88.42.92,mbacon60@sympatico.ca,14888012,000000123179346,4,2,Problem occyred again next day,2
332149,14-FEB-12,13-FEB-12,Mary ruksana,,en,216.208.208.124,ann-trevor@sympatico.ca,14902390,000000123248505,4,5,The one thing you at Bell could do is provide people  who are long time customers with a high speed internet service. It is unbelievabley slow and getting slower. I find it incredible that you would actually give us a rate hike!!!! really. It takes approximately 5 minutes to get my mail and goodness if I want to go on the internet for research forget it!! Please try and give us some faster internet service.,4
332150,14-FEB-12,13-FEB-12,Jeffery,,en,67.70.117.126,dbertrand002@sympatico.ca,14904178,000000123247677,5,5,,5
332151,14-FEB-12,13-FEB-12,Dashrathan,,en,174.89.57.134,rwjones36@sympatico.ca,14910390,000000123247740,,4,"Please note:
The person who spoke with Dashrathan was one
of Bell's Internet Technicians. I, therefore cannot
comment on his behalf. Sorry. The problem took
well over an hour to resolve.",3
332152,14-FEB-12,13-FEB-12,Christine,,en,70.49.9.86,eaross@sympatico.ca,14904658,000000123238999,5,5,after waiting for a customer rep I was switched to a different department and had to begin the process over. Maybe you could remedy this some how so that the customer is put directly to an agent,4
332153,14-FEB-12,13-FEB-12,Shaun,,en,64.231.204.125,k.miller1@sympatico.ca,14906986,000000123245783,5,5,,5
332154,14-FEB-12,13-FEB-12,Emna,,fr,70.29.169.30,jphewes@sympatico.ca,14906838,000000123241358,3,2,"J'ai résolu le problème moi-même car j'aurais dû attendre plus de 24 à 72 heures pour avoir accès à mon courrier qui était bloqué pour une raison que j'ignore toujours.  À présent je dois inscrire mon mot de passe à chaque fois que je veux voir mon courrier, opération que je trouve inutilement lourde. J'ose espérer que vous pourez corriger cette situation. J'attends vos commentaires à ce sujet.
Merci
Jean-Paul Hewes
",4
332155,14-FEB-12,13-FEB-12,Victor Gabriel,,en,174.95.197.161,janice.dean@sympatico.ca,14906270,000000123251064,5,5,,4
332156,14-FEB-12,09-FEB-12,Ali,,en,70.48.163.196,jrburke@bell.net,14885932,000000123177453,5,5,"nothing... the tech that came to my house was respectful and courteous. i had an issue getting the wireless connection set up, and had to call twice to get it resolved... John was the second tech i spoke with on the phone and he was extremely helpful. thanks!",4
332157,14-FEB-12,13-FEB-12,Nicholas,,en,184.151.127.128,mbelec1@sympatico.ca,14908388,000000123252859,4,5,Wait time on phone.,5
332158,14-FEB-12,12-FEB-12,Justine,,en,70.50.179.173,philipcarter@bell.net,14899266,000000123224943,5,4,the man that helped me should be cmmended.completely satisfied!,5
332159,14-FEB-12,13-FEB-12,Nes,,en,65.94.101.229,george.james@sympatico.ca,14905328,000000123252355,5,4,Nothing.,5
332160,14-FEB-12,12-FEB-12,Shaun,,en,206.191.69.149,tomasandkaren@sympatico.ca,14901028,000000123230745,5,5,reduce the wait time - over 35 minutes before I got to speak with the agent.,5
332161,14-FEB-12,12-FEB-12,Abdel basset,,fr,70.26.224.5,francinebergeron88@sympatico.ca,14895702,000000123223359,5,5,,4
332162,14-FEB-12,09-FEB-12,Ayesha,,en,74.14.140.49,formajors@sympatico.ca,14883652,000000123165213,3,4,Explain better that I modum was out of date Doutlon  (B61145) arrived and spent time working with tec support on his phone. It took a while for him to understand what I had been asked to do by the Test people. finally by reseting the password we were up and running.,4
332163,14-FEB-12,21-DEC-11,Juliio,,en,69.158.139.242,gfreele@sympatico.ca,14316360,000000122046996,5,5,,5
332164,14-FEB-12,13-FEB-12,Houda,,fr,65.92.104.15,ddaveluy@sympatico.ca,14904202,000000123248143,5,5,,5
332165,14-FEB-12,13-FEB-12,Nizar,,fr,70.55.134.6,germainbrunet@bell.net,14905364,000000123242157,5,5,Je crois qu`on ne pouvait faire mieux .Vous avez toute ma reconnaissance.,4
332166,14-FEB-12,12-FEB-12,Brahim,,fr,65.92.167.52,jgillesbelcourt@sympatico.ca,14896780,000000123227876,4,4,Continué dans la même direction,5
332167,14-FEB-12,06-FEB-12,Thomas,,en,174.89.171.37,agereghty@sympatico.ca,14869760,000000123092854,5,4,,4
332168,14-FEB-12,13-FEB-12,Vaishnavy,,fr,65.94.8.184,gilchristago@bell.net,14905428,000000123248699,5,5,,5
332169,14-FEB-12,03-FEB-12,Mitchell,,en,50.101.54.145,sirwalter@sympatico.ca,14850596,000000123036755,5,5,nothing,5
332170,14-FEB-12,13-FEB-12,Balaji,,en,76.68.7.88,william.adamson@sympatico.ca,14911954,000000123251075,1,1,If you don't know you will never know,2
332171,14-FEB-12,12-FEB-12,Eddy,,en,67.71.4.153,selway@sympatico.ca,14900302,000000123227028,3,5,"Your tech people do not talk loud enough, and some accents are hard to understand",4
332172,14-FEB-12,13-FEB-12,Julio,,en,64.229.148.33,sandra.pegg@sympatico.ca,14910516,000000123249624,5,3,"Received new modem today and with help
from your tech dept. now is working properly.",5
332173,14-FEB-12,13-FEB-12,Shirley,,en,174.95.52.82,comprint@sympatico.ca,14903812,000000123237937,3,5,same day techie.,4
332174,14-FEB-12,12-FEB-12,Sarra,,fr,174.92.161.107,lanctota1@sympatico.ca,14897526,000000123226379,5,5,,5
332623,08-FEB-12,06-FEB-12,Mohammed,,en,70.30.48.193,bujtas@sympatico.ca,14870758,000000123094371,5,4,,
332624,08-FEB-12,06-FEB-12,Sandra,,en,174.89.133.130,diane_young1@sympatico.ca,14871814,000000123092986,5,5,,5
332625,08-FEB-12,06-FEB-12,Sylvain,,fr,70.29.219.234,lucille.depont@sympatico.ca,14875104,000000123084475,5,5,nom,5
332626,08-FEB-12,03-FEB-12,Meriem,,fr,67.68.179.127,jdh8@bell.net,14844854,000000123042426,4,5,"la personne  m, a bien aidée.   Merci",5
332627,08-FEB-12,06-FEB-12,Med Amine,,fr,70.29.193.231,sdelisle2003@sympatico.ca,14877769,000000123087539,5,5,,5
332628,08-FEB-12,28-JAN-12,Rene Jose,,en,184.147.188.226,mcouto@bell.net,14776676,000000122896931,2,2,send a tech to check things on site,3
332629,08-FEB-12,24-JAN-12,Levy,,en,64.231.225.45,fwjkoch@sympatico.ca,14718803,000000122789161,1,1,"Fixed the problem.  We moved last July to a new house.  Instead of transfering the service we created a new service as we wanted to move bill from my name to my wife's name as she handles all the bills.  Then we found out cancelling the old service got rid of my e-mail.  We have been trying to switch my e-mail account over from the old house to the new house and account since October (it is now February) and this seems to be a complicated if not impossible task.  Your representatives have been creating and cancelling the service at the old house repeatedly.  My wife spent 2 hours on the phone last week trying to get this straightened out and it is still not straight.  I just got notification tonight that there is now a new (or reinstated account) at the old house which we have not owned since September 30th of last year.  In our opinion this is unacceptable service.  Why can you not transfer my e-mail service and cell phone service from our old house to our new house.  What is so difficult about this.  We are currently looking at our contract to see what penalty fees we will have to deal with if we cancel everything and go with other carriers.  We cannot say how annoyed we are with your lack of service and you can be sure we will NOT be recommending Bell to anyone. As anyone knows in customer service the issue is not the issue, how the issue is handled is the issue.  ",1
332630,10-FEB-12,05-FEB-12,Ashley,,en,70.48.59.67,miraultkr@sympatico.ca,14866902,000000123078077,5,4,Time in queue could have been shorter.,5
332631,10-FEB-12,09-FEB-12,Mario,,en,76.70.48.181,mva7@bell.net,14888772,000000123181488,4,5,I was very pleased that a service rep. called me the day after I had talked to another rep about my problem and then it was verified that my modem was faulty.  Sometimes as a customer you feel 'ignored' and I was impressed that there was a follow up.,4
332632,10-FEB-12,09-FEB-12,Jude,,en,70.55.48.126,flhughes@sympatico.ca,14883598,000000123166897,4,4,I  had to call 3 times to get through to help,4
332633,10-FEB-12,09-FEB-12,Khan,,en,208.97.113.2,johnknowles@bell.net,14885810,000000123174699,5,5,nothing tech handled everything perfectly,5
332634,10-FEB-12,09-FEB-12,Krishnan,,en,67.70.81.69,hilker.mary@bell.net,14884692,000000123165471,3,4,Too not be more anxious wirh the custtimer if they do not unserstand you,3
332635,10-FEB-12,09-FEB-12,Karla,,en,70.49.231.220,lknovak@sympatico.ca,14887022,000000123170676,4,5,,5
332636,10-FEB-12,09-FEB-12,Manoj Sandra,,en,76.70.78.146,kimmackie@sympatico.ca,14886384,000000123166186,5,5,nothing! ,5
332637,13-FEB-12,12-FEB-12,Mohamed Alaeddine,,fr,64.229.129.211,serge.monette2@sympatico.ca,14900310,000000123222289,5,5,"Très peu de chose. Peut-être demandé au technicien de parler un peu plus lentement pour nous aider à mieux suivre ses instructions. Par contre, quand on leur demande de répéter, ils le font toujours très gentiment.",5
332638,13-FEB-12,12-FEB-12,April,,en,70.30.97.48,bowrider@sympatico.ca,14894058,000000123224290,1,1,,1
332639,13-FEB-12,12-FEB-12,Zaid,,en,67.70.131.59,presman@sympatico.ca,14899402,000000123229342,5,3,"It is sometimes hard to understand the technicians because thier first language is not english. 
I am waiting see if our internet problems is totally resoloved because 2 weeks ago I had the same problem but it was only temporarly fixed.",4
332640,13-FEB-12,12-FEB-12,Edwin,,en,207.164.79.30,ken.harrington@sympatico.ca,14897320,000000123225137,1,1,comeplete the work.got disconnected when transferred to repair.no repair ticket was created.got hung up on when called india.couldn't understand india.problem not resolved.no trouble report created in 611.611 didn't call back when we were disconnected.,
332641,13-FEB-12,12-JAN-12,Jessica,,en,184.148.112.231,helenlis@bell.net,14581144,000000122519203,4,4,,4
332642,13-FEB-12,12-FEB-12,April,,en,70.52.27.211,teitle@bell.net,14900882,000000123223843,4,4,"The agents accent was difficult to understand
",3
332643,13-FEB-12,12-FEB-12,Erika,,en,70.26.135.12,arny.katz@sympatico.ca,14893614,000000123230195,1,3,I was told to wait on hold by Maurice. 25 minutes later I was still on hold when another support person took me off hold thinking I was someone else. I think Maurice forgot all about me.,2
332644,13-FEB-12,09-FEB-12,Manel,,fr,76.64.252.102,denis.laf@sympatico.ca,14882572,000000123162535,5,5,,5
332645,13-FEB-12,12-FEB-12,Med Mehrez,,fr,65.92.168.136,cppaquet@sympatico.ca,14894686,000000123227497,5,5,"J'ai été totalement satisfait sur toute la ligne,gentillesse,rapidité,professionalisme et je rajoute simplement un autre MERCI.",5
332646,13-FEB-12,12-FEB-12,Mehdi,,fr,184.147.255.17,andre.vermette13@sympatico.ca,14893476,000000123230271,4,4,,4
332647,13-FEB-12,12-FEB-12,Mithila Maraj,,en,174.91.30.215,lcblue@sympatico.ca,14897590,000000123234684,1,1,,3
332648,13-FEB-12,02-FEB-12,Kathy,,en,70.31.123.214,td.lynch@sympatico.ca,14837940,000000123010902,5,4,I was satisfied with the assistance.,5
332649,13-FEB-12,12-FEB-12,Lilian,,en,70.27.12.50,villes@sympatico.ca,14901228,000000123225917,5,4,"Nothing on the experience.
But I received two types of phone 
filters. I was expecting one type.",4
332650,10-FEB-12,09-FEB-12,Edwitch,,en,69.159.3.152,lricci@sympatico.ca,14887172,000000123181225,4,3,Not to sure,4
332651,10-FEB-12,09-FEB-12,Martine,,en,65.92.144.238,m.bender@sympatico.ca,14887350,000000123169631,2,2,,3
332652,10-FEB-12,09-FEB-12,Ammar,,en,174.95.228.167,alain.ayache@sympatico.ca,14879818,000000123162868,5,5,The Gentelmen was professional. Nothing to  add.,5
332653,10-FEB-12,09-FEB-12,Eric,,en,70.26.94.149,fordgl@sympatico.ca,14883648,000000123168634,4,3,,4
333148,10-FEB-12,09-FEB-12,Omar,,en,184.147.35.129,carlc13@sympatico.ca,14881310,000000123167318,2,1,the guy has no idea what he was doing ,1
333149,10-FEB-12,09-FEB-12,Gautham,,en,184.146.118.9,smacs@sympatico.ca,14891300,000000123180064,4,4,difficulty with accent,4
333150,10-FEB-12,09-FEB-12,Mahrane,,fr,74.198.164.155,lyndadelorme@sympatico.ca,14887316,000000123170152,3,1,Ne pas annuler la commande que vousdeviez passer pour que jqi un recepteur car ca pris deux semaine avant jai internet et javais demander a ce que le modem sois livrer au bureau poste et il a ete mis dehors a ma porte jaurais pu me le faire voler votre service est pourri,2
333151,10-FEB-12,09-FEB-12,Christopher,,en,67.68.38.72,bmlabatte@sympatico.ca,14880930,000000123172828,5,5,I was very pleased with the resolution.My phone bill had crept up from approximately $102. to approximately $118.between August and January. He was able to help me take advantage of some new promotions and also advised me to call in May to see if there are any more specials to be taken advantage of. I have always been a Bell subscriber and am pleased to finally feel recognised for this.Thankyou,5
333152,10-FEB-12,06-FEB-12,Saranya,,en,69.157.157.254,mdj@sympatico.ca,14875650,000000123085195,4,5,"She was good, polite, patient, knowledgeable on the problem....
Keep her happy....",4
333153,10-FEB-12,09-FEB-12,Mary ruksana,,en,64.231.189.151,derhov@sympatico.ca,14882636,000000123178506,5,5,Doing a great job.,5
333154,10-FEB-12,09-FEB-12,Carlos,,en,70.52.28.53,lczerwinski@sympatico.ca,14886744,000000123170363,4,4,,5
333155,10-FEB-12,09-FEB-12,Naoufel,,fr,67.68.105.183,jappy2@sympatico.ca,14885210,000000123173153,5,5,taux était parfait,5
333156,10-FEB-12,09-FEB-12,Imen,,fr,184.144.237.238,sergep9@sympatico.ca,14891030,000000123161948,5,4,temps avant d`avoir une communication est trop long comparer à vos compititeur.,4
333157,10-FEB-12,09-FEB-12,Nabil,,fr,76.67.161.14,marc-andre.boyer@sympatico.ca,14887582,000000123181757,4,5,,4
333158,10-FEB-12,09-FEB-12,Souhaib,,fr,70.82.133.106,denise.comtois1@sympatico.ca,14882594,000000123176851,,,améliorer votre service,1
333159,10-FEB-12,09-FEB-12,Antony,,en,69.159.73.135,m_foster@sympatico.ca,14887428,000000123164798,5,4,"Nothing, your tecnition was patient and precise, he was veyr courteous",5
333160,10-FEB-12,09-FEB-12,Dheeraj,,en,67.71.64.82,dmctag@sympatico.ca,14882842,000000123180989,3,3,Bell needs to stock spare parts at each local store office. Our service is used to work out of the home. We cannot wait for shipments to get here from Toronto. This failure was the power adapter. I had to buy one from The Source for $35.  Your stores do not have any parts to help. Last time the modem went which took 4 days to get. Bell needs to have other policies for residencial users that have more than leisure uses for the services on line.,3
333161,10-FEB-12,09-FEB-12,Med Rami,,fr,70.52.72.254,benclo@bell.net,14880652,000000123173953,1,3,"mon dossier est peut-être complexe mais jài été transféré cinq fois plus une fois coupée lors du transfer d'appel, le
tout d`une durée trop longue. Résidentiel ou commercial je ne sais plus quel numéro composer et sur mes factures mon numéro ne correspond pas .",4
333162,10-FEB-12,09-FEB-12,Sabha,,en,65.92.49.53,royavril@sympatico.ca,14890578,000000123175758,3,4,Have somebody who speaks better english. I really had difficulty understandin what was being said.  ,4
333163,10-FEB-12,09-FEB-12,Aroua,,fr,70.30.180.182,simard-ginette@bell.net,14891212,000000123164899,4,5,,5
333164,10-FEB-12,09-FEB-12,Mohamed,,fr,209.195.110.17,den1940@bell.net,14882560,000000123162572,4,4,C'est bien comme ça.,5
333165,11-FEB-12,09-FEB-12,Dan,,en,70.51.162.240,spokes@sympatico.ca,14891412,000000123181723,5,5,,5
333166,11-FEB-12,09-FEB-12,Dan,,en,184.146.173.19,thecloverlady@sympatico.ca,14891960,000000123176402,5,5,Every one was great. couldn't get any better. ,5
333167,11-FEB-12,09-FEB-12,Mario,,en,64.231.117.69,larrm@sympatico.ca,14886654,000000123179520,2,1,"Slow speeds has persisted since before Christmas..NO ONE CAN FIND THE PROBLEM....VERY, VERY DISAPOINTED WITH BELL",2
333168,11-FEB-12,09-FEB-12,Yahia Isameddine,,fr,70.52.32.202,piersoucy@bell.net,14889660,000000123169615,5,5,Continuer votre bon travail.Merci,5
333169,11-FEB-12,06-FEB-12,Dawood,,en,65.94.121.158,herdcowgirl61@sympatico.ca,14873192,000000123091736,5,5,"Very happy with my service call, thank you keep up the good work.",5
333170,11-FEB-12,23-JAN-12,Joy,,en,69.158.64.160,fareed2000@sympatico.ca,14708014,000000122760542,5,3,the price the speed the usage gega,4
333171,11-FEB-12,09-FEB-12,Adam,,en,76.71.149.245,rob018@sympatico.ca,14890352,000000123164055,5,4,,5
333172,11-FEB-12,09-FEB-12,Karen,,en,64.231.190.230,annelou4@sympatico.ca,14880194,000000123179716,1,2,"After a Hard Drive crash I needed to re-connect. No luck. I called 310 surf. No luck. They sent new modem. No luck. I called in. No luck. They sold me fiber then she changed my password...for the new modem. AFTER SHE HUNG UP, I USED THE NEW PASSWORD WITH THE OLD MODEM AND IT WORKS FINE!!!",2
333173,11-FEB-12,09-FEB-12,Yousri,,fr,72.28.218.215,dorisbolduc6@sympatico.ca,14882918,000000123167645,5,5,"Verifier vos etats de compte;La facture",3
333174,11-FEB-12,15-JAN-12,Khaled,,fr,70.51.44.53,pierre.boucher039@sympatico.ca,14618050,000000122577562,2,2,"Je voulais un mot de passe plus court pour ma tablette, pas seulement pouvoir utiliser le wifi.",2
333175,11-FEB-12,11-AUG-10,Luc,,fr,76.68.174.227,pierrerlafrance@bell.net,9152495,000000110485517,5,5,,5
333176,11-FEB-12,09-FEB-12,Imen,,fr,205.237.65.166,audette.labelle@sympatico.ca,14880378,000000123160704,5,1,"internet sur le dial-up vitesse 26.4mg ??? ...felicitation Bell,on est en 2012,retraiter,vivre a la campagne ,reve,, apres tant annee travailler chez Bell et internet basse vitesse parfois fonctionne...dial up et Bell n'a pas de date prevu pour plus de desvice..donc je suis certaine que vous comprener moa deception de Bell",2
333177,11-FEB-12,09-FEB-12,Wayne,,en,70.27.50.78,elie0119@sympatico.ca,14883246,000000123182057,5,5,nothing - the tecjhnicien was fantastic,4
333178,11-FEB-12,09-FEB-12,Yao,,en,65.92.214.145,miriam.young@sympatico.ca,14888448,000000123179858,3,4,"Since I am sight impaired, the time element on the phone was very long.  However, there was one agent who was very considerate and told me she would try to solve the problem and call me back.  The internet was discontinued because I had to cancel the appointment for the installation of the Fibre Optic new system.  There was no notification that they were cutting off the internet and then I spent several hours trying to solve the problem.  I believe you should have a special department for handicapped people.  Thank you.  
Miriam Young.",3
333179,10-FEB-12,09-FEB-12,Amine,,fr,76.71.191.215,j.petitpas@sympatico.ca,14884996,000000123169743,5,5,,4
333180,10-FEB-12,29-DEC-11,Edward,,en,70.30.57.167,glenn.wellspring033@sympatico.ca,14408154,000000122210213,5,5,"Nothing, fantastic service",5
333181,10-FEB-12,09-FEB-12,Mohammed,,en,184.147.193.74,d.s.haennel.inc@sympatico.ca,14882178,000000123174831,5,5,,5
333670,14-FEB-12,12-FEB-12,Karen,,en,174.95.151.79,roxy22@sympatico.ca,14899954,000000123222529,1,1,I was transferred 7 times and on the phone for 1.5 hrs to figure out why my internet was not working.  The last gentleman who i spoke to resolved it in 3 minutes and deemed it to be a very minor issue that should have been resolved on first call.  Your product is great but your customer service fails everytime....absolutely brutal.,1
333671,14-FEB-12,13-FEB-12,Brittany,,en,174.93.161.187,tlpitts@bell.net,14911496,000000123238344,1,1,find out why my bill has increased to over thirty three dollars in one year for my phone and internet.did not receive a satisfactory reply.,1
333672,14-FEB-12,13-FEB-12,Akrem,,fr,70.53.178.89,nel_la@sympatico.ca,14908966,000000123253613,4,5,je suis satisfaite de mes attentes,5
333673,14-FEB-12,13-FEB-12,G Benj,,en,184.151.63.149,glenlaw1@bell.net,14905508,000000123247004,1,1,Send a technician that could do the job right and not hung over,1
333674,14-FEB-12,13-FEB-12,Amy,,en,64.231.12.239,koalaroo@bell.net,14907260,000000123239690,2,1,"Firstly it would be wonderful to actually be able to communicate with someone in Canada. I am not in favour of outsoursing, as this makes it difficult for the person to understand and know the geography and lifestyle of Canada, and also they are hard to understand..Language barrier!!!!",1
333675,14-FEB-12,13-FEB-12,Darwin,,en,70.27.136.244,cr.wilson@bell.net,14903854,000000123249231,5,5,"Nothing really.  Darwin was polite and very, very helpful.",5
333676,14-FEB-12,13-FEB-12,Salvador,,en,70.54.53.53,clayton.walker@sympatico.ca,14903732,000000123249751,4,4,,4
333677,14-FEB-12,13-FEB-12,Stephanie,,en,67.71.21.109,marielle2@bell.net,14908172,000000123236731,5,4,,5
333678,14-FEB-12,13-FEB-12,Mohamed,,fr,76.69.98.130,pcousineau_50@sympatico.ca,14909436,000000123253440,5,5,Non,5
333679,14-FEB-12,13-FEB-12,Uzair,,en,70.51.173.138,sogahan@sympatico.ca,14910942,000000123250232,4,4,,3
333680,14-FEB-12,13-FEB-12,Jay,,en,70.29.233.59,baudouy@bell.net,14902718,000000123251157,5,5,"absolutely nothing, I was very satisfied with the service. Jay was the only one that actually took the time to go on my computer to change the settings so that i could surf the net faster.",5
333681,14-FEB-12,13-FEB-12,Jay,,en,69.158.28.84,schaal@sympatico.ca,14910584,000000123242436,5,4,"Jay was very helpful and sent someone out to deal with the problem within a few hours. The curiosity is that I have had many different opinions as to what the problem is and each time someone fixes the problem and then it recurs and the next person says the problem is something else. Last week Miles said the problem was at the transformer at the back of the property and he fixed the connection there. Then I had intermittent service again. Jay's diagnostic confirmed that the problem was outside not in the house. The tech who appeared yesterday claimed the problem was the way the line had been split in the house and we had to take apart a bookcase in order to get to the spot where he felt it should be split. So far so good. If that solves the problem I don't know why the tech back in June who split a different jack couldn't have figured that out. So far there was the intitial split for Fibe 25 in June, then 2 problems with new routers, then problems in the fall (I was away all summer, a hub to replace the modem and router in December, last week with Miles figuring out the outside connection and this week with the latest repair. It is frustrating that no one seems to have the full expertise.",5
333682,14-FEB-12,13-FEB-12,Insaf,,fr,184.144.141.221,fdjoudi@sympatico.ca,14904974,000000123237993,3,4,Évitez que les clients comme moi de longue date n'aient à payer toujours plus ou prendre de nouveaux produits. Vos agents devraient être plus à l'écoute avant de vouloir proposer d'autres choses.,3
333683,14-FEB-12,13-FEB-12,David,,en,174.94.18.203,fw.woytowicz@sympatico.ca,14905172,000000123249847,5,4,Nothing. The problem was extremely well handled and resolved.,5
333684,14-FEB-12,13-FEB-12,Victor Gabriel,,en,70.24.205.138,boo.hamilton@sympatico.ca,14903030,000000123239849,5,5,nothing,5
333685,14-FEB-12,13-FEB-12,Rain,,en,69.158.68.165,jane.rowland@sympatico.ca,14906262,000000123241619,5,5,Nothing,5
333686,14-FEB-12,13-FEB-12,Karen,,en,174.88.48.228,patkam@sympatico.ca,14909318,000000123238179,3,2,"Your staff tried very hard to solve my problem, I really apriciate this. However, both of us had some problem in communicating, because the heavy accent of your staff.",2
333687,14-FEB-12,13-FEB-12,Danny,,en,70.48.220.37,sibelkerry@bell.net,14910840,000000123247365,5,5,Danna was very professional,5
333688,14-FEB-12,13-FEB-12,Gattu,,en,184.146.2.164,e-sailer@bell.net,14904640,000000123246244,5,5,,5
333689,14-FEB-12,13-FEB-12,Edwin,,en,64.228.64.183,murbob58@sympatico.ca,14908896,000000123251702,5,5,none,5
333690,14-FEB-12,09-FEB-12,Rifa,,fr,174.92.89.227,coro@sympatico.ca,14882026,000000123163094,4,4,Rien. Tout s'est bien passé. Votre employée a été très aimable.,5
333691,14-FEB-12,13-FEB-12,Abbey,,en,76.68.94.9,jakebook@sympatico.ca,14906216,000000123246173,5,5,,4
333692,14-FEB-12,12-FEB-12,Sharon,,en,192.75.47.13,arnold1313@sympatico.ca,14893612,000000123224072,1,1,"I have been struggling with Bell for 3 straight months to have my billing issues corrected.  Every month I'm forced to call, repeat the same details that I discussed the previous month.  I'm passed through 2 or 3 people, and eventually told that the problem will be corrected ""on my next bill"".  Each month I continue to wait, and each month the problem persists.  I've completely lost faith and patience with Bell.  Your customer service rep didn't listen to my issues, and clearly don't correct them because the problem persists.  I'm seriously considering switching to Rogers.",1
333693,14-FEB-12,13-FEB-12,Seifeddine,,en,70.31.56.182,mammagee@bell.net,14908016,000000123242393,5,5,,5
333694,14-FEB-12,13-FEB-12,Carlos,,en,67.70.203.34,ssthomas5@sympatico.ca,14911022,000000123251393,5,5,I was on hold a little longer than I thought I should be but that was a minor inconvenience,5
333695,07-FEB-12,26-JAN-12,Taoufik,,fr,70.30.199.243,karmen@sympatico.ca,14749600,000000122857893,1,1,plus de 2 semaines sans mon internet c'est pas fort.,1
333696,07-FEB-12,06-FEB-12,John,,en,65.92.153.157,al9breck8@sympatico.ca,14869834,000000123083076,5,5,Nothing.  Sesion OK,5
333697,10-FEB-12,09-FEB-12,Houssemeddine,,fr,69.159.134.139,fraclo@sympatico.ca,14883682,000000123176034,4,5,,5
333698,10-FEB-12,09-FEB-12,Josh,,en,207.164.79.92,bell552@bell.net,14880634,000000123180902,1,3,Wait time was too long while I was being transferred to the right dept.ack of communication between call transfers. Customers don't like to to keep on explaining what is wrong every time they are transferred to another rep.  The rep should be doing that for you. The bell service is fine. Your customer service Is TERRIBLE,3
332175,14-FEB-12,13-FEB-12,Sravan Kumar,,en,216.208.50.102,darrowby@sympatico.ca,14904106,000000123247168,1,1,"train your people to LISTEN to the customer and putting the customer through to the right extension or party quickly and efficiently. I moved on Saturday and my experience with Bell for home phone, internet and satellite has been HORRENDOUS! I will never ever recommend Bell and I have been a loyal client for over 40 years. I will be looking for another provider eventually possibly Rogers. ",1
332176,14-FEB-12,13-FEB-12,Elvis Francisco,,en,70.51.222.245,agnew@sympatico.ca,14902070,000000123249522,5,5,Nothing really. Both technicians were very helpful and were very competent in resolving the issue. The last technician even stayed on the line while I reconnected the router to make sure it all worked correctly after. Great service. ,5
332177,14-FEB-12,13-FEB-12,Lucas,,en,66.11.78.57,landtmchale@sympatico.ca,14907406,000000123250376,5,5,,4
332178,14-FEB-12,13-FEB-12,Hassan,,fr,174.91.19.97,j.marotta@sympatico.ca,14906134,000000123249743,1,1,customer service should know their prodcuts better if they don't know something they should look into it and than respond to clients.,2
332179,14-FEB-12,13-FEB-12,Abderrahmane,,en,74.12.249.49,richardgagnon@sympatico.ca,14910040,000000123238146,5,5,"was OK,I think that offered me the best he can about my internet service",5
332180,14-FEB-12,13-FEB-12,Maria,,en,70.24.248.139,vic.crosby@bell.net,14911756,000000123239461,5,5,nothing,5
332181,14-FEB-12,13-FEB-12,Tyrone,,en,70.27.64.194,njhiebert@sympatico.ca,14909056,000000123253669,5,4,"Please assure us in this country not to be subjected to people in other lands who attempt to explain or answer questions.  Without blaming them, I feel that we are being subjected to unnecessary abuse and utter waste of time in this area. ",5
332182,14-FEB-12,13-FEB-12,Samy,,fr,184.145.186.66,andre-lemay@sympatico.ca,14902314,000000123245425,3,2,"M'expliquer pourquoi mon mot de passe de courriel mémorisé par plusieurs appareils ( 2 ordi un Iphone) n'est tout à coup plus reconnu. Le problème s'est produit au moins 2 fois et il n'est manifestement pas chez-moi. Primo mes mots de passe sont mémorisés et secundo je les connais. Il doit bien y avoir une explication. Si je pers l'accès en forêt amazonienne puis téléphoner à Bell pour me faire dépanner? (ce n'est pas une joke c,est là que je vais)",
332183,14-FEB-12,13-FEB-12,Partha,,en,70.52.143.11,lucyferguson@sympatico.ca,14907828,000000123237936,1,1,"Not make us go through the early steps of the trouble shooting process, which as we explained to the representative, we had done already numerous times and were told that the problem is in the line coming to our house. She discounted this information and put us through 30 minutes of trouble shooting -""just to make sure"".  Also, she told us that a technician would be coming to our house that afternoon. We waited all afternoon, no one showed up and we did not receive a call. Very poor service.",2
332184,14-FEB-12,13-FEB-12,Alex,,en,74.14.160.252,dj__martin@sympatico.ca,14904410,000000123249045,3,,"The person on the line was very good and professional. However, I was told that they were doing some kind of test on my system and that someone would phone me back in ten minutes. I never received a call back.",4
332185,14-FEB-12,13-FEB-12,Melissa,,fr,76.71.192.121,jules.boulianne@sympatico.ca,14906936,000000123244227,5,4,Cqui as ete fais cé tres bien ! merci,4
332186,14-FEB-12,13-FEB-12,John,,en,70.26.147.86,h.schottler@sympatico.ca,14905702,000000123239063,5,4,nothing!!!!!!!!!!!!!!!,4
332187,14-FEB-12,13-FEB-12,Mohammed,,en,174.88.151.97,cottage27@bell.net,14903838,000000123242875,5,5,iI needed to call Mohammed because an online Bell rep completely was terrible. I was not listened to and my regular e-mail which was working perfectly before the on line chat was completely unworkable.,5
332188,14-FEB-12,13-FEB-12,Christianne,,en,70.24.212.105,kevin.eperjesy@sympatico.ca,14907160,000000123237700,1,1,Renew my original discount of $15 I had received for 8 months versus only giving me $10 (before bundle discount) since I switched to fibe7 on recommendation of Bell and was told that if I called after the 8 months I would have no problem.,1
332189,14-FEB-12,12-FEB-12,Maria,,en,70.53.75.159,richardkennel@sympatico.ca,14899714,000000123223267,5,5,  Technology and myself are not good friends.  The rep was very patient with me and my friend who was helping me who is not very patient.,4
332190,14-FEB-12,13-FEB-12,Marcus,,en,70.27.235.253,hgumny@sympatico.ca,14905860,000000123247853,5,5,,5
332191,14-FEB-12,13-FEB-12,Joseph,,en,76.68.101.18,brian-margweck@sympatico.ca,14903124,000000123237348,5,5,"It was great to speak to someone who spoke very good English - the rep was from Canada.
",5
332192,14-FEB-12,13-FEB-12,Gunson,,en,174.92.102.189,aether@bell.net,14902058,000000123244486,4,5,offered me a free gift =P,4
332193,14-FEB-12,13-FEB-12,Roxanne,,en,174.88.48.228,patkam@sympatico.ca,14909316,000000123239528,3,4,"Your staff tried very hard to solve my problem, I really apriciate this. However, both of us had some problem in communicating, because the heavy accent of your staff.",3
332194,14-FEB-12,13-FEB-12,Manel,,fr,69.159.157.33,lili.raymond@sympatico.ca,14907582,000000123238933,5,5,,4
332195,14-FEB-12,13-FEB-12,Kimberly,,en,174.94.29.126,mommsy45@sympatico.ca,14908766,000000123238239,5,5,there is nothing new to add the persons I spoke with were very helpful and courteous. thank you,5
332196,14-FEB-12,13-FEB-12,Luis,,en,184.148.183.56,jmountain@sympatico.ca,14906622,000000123238525,5,5,nothing,5
332197,14-FEB-12,13-FEB-12,Snehalatha,,en,74.15.64.253,jen.nicholls@bell.net,14906446,000000123244184,2,1,I would recommend getting customer service representatives from Canada not India. There is always a language barrier. I dont want to deal with someone from india.,2
332198,14-FEB-12,13-FEB-12,Yousri,,fr,67.68.223.184,marcellabelle@sympatico.ca,14908066,000000123250239,4,4,que le département téléphonie et internet soit ensemble afin qu on n est pas a attendre pour etre servir entre les deux services,4
332199,14-FEB-12,13-FEB-12,Kayla,,en,76.68.123.202,roy.singh@sympatico.ca,14910316,000000123247766,5,5,Bell Customer Service Loyalty department Surpassed my expatiations. thanks to Alvin X2183 and Kayla XY964 for their excellent customer service they provided. ,5
332200,14-FEB-12,12-FEB-12,Igor,,en,69.156.58.4,jean-nil1@bell.net,14896658,000000123233149,4,5,,4
332201,14-FEB-12,13-FEB-12,Abdul,,en,70.49.60.59,andrewjenny@sympatico.ca,14902338,000000123253224,4,3,,4
332202,14-FEB-12,12-FEB-12,April,,en,70.27.46.221,fjwhite13@sympatico.ca,14895656,000000123224536,4,3,"In a previous call in January I accepted a 1-year promotion for a 50% discount on my Internet charges. However, your rep neglected to tell me this promotion included a one-time modem service charge of $49.95. I was very upset to discover this fee on my Feb bill. This matter has, I hope, finally been resolved with my most recent call to Bell -- the modem fee has been waived.",3
332203,14-FEB-12,13-FEB-12,Divya,,en,69.156.51.180,margaretneill@bell.net,14908114,000000123248775,5,5,nothing,5
332654,10-FEB-12,09-FEB-12,Patrick,,en,174.88.7.117,aj.bastien@sympatico.ca,14879772,000000123163537,1,1,"Ive been a client of Bell for god knows how many years now. I started with the dial-up service and then switched over to the Portable 3 Internet with unlimited access. That worked out great for the area that I live. Now Bell has come out with the Turbo Hub which I have no problems for the change except that I feel shafted by not being able to keep the package that I have at the moment. The package for the Turbo Hub is at a limit of 10 GB then after 1.5¢ per MB.

People not living in rural areas have a better choice of package such as this one:

Download speed: up to 2 Mbps
Upload speed: up to 800 Kbps
Internet usage: 100 GB of bandwidth per month
Why cant people in rural area get the equivalent package.
",1
332655,10-FEB-12,17-JAN-12,Judith,,en,174.88.7.117,aj.bastien@sympatico.ca,14633214,000000122623689,1,1,"Ive been a client of Bell for god knows how many years now. I started with the dial-up service and then switched over to the Portable 3 Internet with unlimited access. That worked out great for the area that I live. Now Bell has come out with the Turbo Hub which I have no problems for the change except that I feel shafted by not being able to keep the package that I have at the moment. The package for the Turbo Hub is at a limit of 10 GB then after 1.5¢ per MB.

People not living in rural areas have a better choice of package such as this one:

Download speed: up to 2 Mbps
Upload speed: up to 800 Kbps
Internet usage: 100 GB of bandwidth per month
Why cant people in rural area get the equivalent package.
",1
332656,10-FEB-12,31-JAN-12,Moez,,fr,174.91.204.248,denisebo@sympatico.ca,14801518,000000122969178,4,4,,5
332657,10-FEB-12,09-FEB-12,Jose,,en,184.147.120.148,jadcooper@sympatico.ca,14885086,000000123163898,5,5,could have explained why he wanted to take remote control of my PC instead of automatically directing me to do it,5
332658,10-FEB-12,09-FEB-12,Megan,,en,70.54.47.113,lyndarm@bell.net,14887318,000000123170362,5,5,,4
332659,10-FEB-12,09-FEB-12,Linda,,en,184.147.122.30,ndoconnor@sympatico.ca,14888834,000000123176129,5,5,"Nothing that I can think of.  Siglinda was both rapid and courteous in replying and solving my problems. She is a definite asset to your organization.

David O'Connor",5
332660,10-FEB-12,09-FEB-12,Bernard,,en,76.64.2.241,bigDgreg44@bell.net,14880772,000000123176686,5,5,nothing,5
332661,10-FEB-12,09-FEB-12,Hector,,en,69.158.128.190,rachel88@sympatico.ca,14889894,000000123167564,5,5,,4
332662,10-FEB-12,09-FEB-12,Amine,,fr,74.15.212.6,beaulaf16@bell.net,14880602,000000123166072,4,4,,4
332663,10-FEB-12,09-FEB-12,Med Amine,,fr,50.100.122.65,gilles450@sympatico.ca,14884214,000000123166222,5,4,rien de mieux,5
332664,10-FEB-12,09-FEB-12,Philip,,en,174.94.31.253,comriepg@sympatico.ca,14881960,000000123164334,3,1,"Talked to Francais in Phillipines who tweeked up my service to correct level.  Then repairman came and tweeked it back down, so now I have the same problem all over again. I think Francais has it fixed and after repairman finished same problems.  How do I get this fixed??????",2
332665,10-FEB-12,09-FEB-12,Wissem,,fr,70.55.54.197,monib4@bell.net,14888592,000000123179964,5,5,,5
332666,10-FEB-12,28-JAN-12,Mokhtar,,fr,76.70.61.39,dragon50@bell.net,14773086,000000122901416,5,5,"j'ai eu de tres tres bon service.
Merci !",5
332667,10-FEB-12,09-FEB-12,Md Jihed,,fr,65.94.252.54,danny.rousseau@sympatico.ca,14882312,000000123172376,5,5,,5
332668,10-FEB-12,09-FEB-12,William,,en,74.15.25.21,funderbirds@sympatico.ca,14883850,000000123179723,4,3,,3
332669,10-FEB-12,09-FEB-12,Naveed,,en,184.148.178.109,caznizman@sympatico.ca,14881428,000000123180593,5,5,nothing,5
332670,10-FEB-12,09-FEB-12,Hussain,,en,12.183.205.130,malcolmrowan@sympatico.ca,14887508,000000123167623,5,5,,3
332671,10-FEB-12,05-FEB-12,Houda,,fr,70.55.180.94,gilles031@sympatico.ca,14864560,000000123071024,5,5,,5
332672,10-FEB-12,09-FEB-12,Nikitha,,en,70.52.185.35,horstsommerfeld@sympatico.ca,14884736,000000123179644,5,1,You couldn't get rid of an annoying window that appears on screen. ,4
332673,10-FEB-12,01-FEB-12,Andrew,,en,70.28.4.13,tomar@sympatico.ca,14824836,000000122979632,3,3,,3
332674,10-FEB-12,09-FEB-12,Neha,,en,76.65.25.185,grandma.burt@sympatico.ca,14884392,000000123180713,5,5,"While re-establishing my Outlook Express emails, I assumed that all my ""sent"" emails would be re-established too, & they are not.  I need them for reference.",5
332675,10-FEB-12,06-FEB-12,Antony,,en,70.24.1.187,d.stein@sympatico.ca,14871456,000000123094501,3,4,,3
332676,10-FEB-12,09-FEB-12,Melissa,,fr,67.68.179.229,lemieuxclaude@sympatico.ca,14886794,000000123170369,4,3,,4
332677,10-FEB-12,09-FEB-12,Rym,,fr,70.49.55.189,toyogert@sympatico.ca,14892172,000000123171184,5,5,Rien à mentionner,5
332678,10-FEB-12,09-FEB-12,Dashrathan,,en,70.50.66.49,fpmoney@sympatico.ca,14883680,000000123172114,4,4,Not having the problem in the first place (refusing to accept my long established password),3
332679,10-FEB-12,02-FEB-12,Ana,,en,65.94.244.123,tbergman@sympatico.ca,14837924,000000123021088,5,5,it was a full day later than promised,5
332680,10-FEB-12,09-FEB-12,Christine,,en,70.53.111.55,bedshd@sympatico.ca,14880622,000000123159444,2,2,"i had expected the change to be done as discussed, i have to wait now for the nexxt bill",2
332681,10-FEB-12,04-FEB-12,Aymen,,fr,76.65.166.13,jocelynmoses@sympatico.ca,14856820,000000123063973,1,1,me dire d'aller en magasin pour échanger mon modem Bell défectueux!! Pas référer le probleme a samsung! Vous ne reglez jamais rien! Vous dites toujours téléphonez ailleurs!! Ca fait chier!,1
332682,10-FEB-12,09-FEB-12,Reina,,en,76.64.140.25,kyanite1@bell.net,14886556,000000123171197,5,5,"They explained my problem and make appoitnment for Technician to my apartment for check my modem. He change new modem, then my computer work good, it's back normal.",5
332683,10-FEB-12,09-FEB-12,Daniel,,en,76.64.140.25,kyanite1@bell.net,14886558,000000123171664,5,5,,5
332684,10-FEB-12,09-FEB-12,Chuck,,en,70.52.145.24,cara.m@sympatico.ca,14881290,000000123176395,5,5,"Nothing.  Great service!  That's why we stay with Bell.

Re 4.  I did recommend Bell -- today.",5
332685,11-FEB-12,09-FEB-12,Chenara,,en,64.231.214.211,d.dolson@sympatico.ca,14882170,000000123163422,5,5,,4
332686,11-FEB-12,09-FEB-12,Juan,,en,76.64.22.52,cvannes@sympatico.ca,14882134,000000123170919,5,5,I was very satisfied with the prompt service yesturday afternoon .,5
332687,11-FEB-12,10-FEB-12,Aquiles,,en,174.92.112.155,snye@sympatico.ca,14891344,000000123182694,4,1,"maybe less guessing and more
experience",4
332688,11-FEB-12,22-DEC-11,John,,en,70.26.56.133,safia.wasi@sympatico.ca,14335144,000000122070313,5,5,It was great help keep it up,5
332689,11-FEB-12,09-FEB-12,Katherine,,en,76.68.54.68,carolyn.wilson@sympatico.ca,14881384,000000123181939,4,3,We all should have thought to make certain that Wi Max was finished.,5
332690,13-FEB-12,12-FEB-12,Salvador,,en,74.12.49.164,harmony.rd@sympatico.ca,14896170,000000123228972,5,5,There was nothing difficult in the question... but the gentleman was kind enough to help.  thank you!,5
333182,11-FEB-12,04-FEB-12,Wafa,,fr,174.88.157.12,sylvie.lethiecq@bell.net,14860949,000000123063985,5,5,éric lapointe le traversié miracle ma jeunesse chalet de me tante claire et chalet de mon oncle réal le passé  de toute ma vie face a toi et le disque ailleurs de secoupe volente 1988cas vécue de mon passé vierge marie ma apparue jai 2tante en train de mourir daysaimer a dépérir je ne vais pas les voir jattend leur mort pour leur délivrence de se cauchemar il devrai les piqué pour arreter leur souffrence  je vais leur envoiyerdes oiseaux de la délévrence comme jai tout le temp eux dans ma vie mais aujourdhui je nen nes plus je vais demender des ballon dans le ciel et mon frere qui a arreté un combat de drogue dur depuis40ans et qui menvois des carte en sescusen de mavoir renier une moitié de sa vie il a faite  10 ospital et a pleurer pendent 2jours chez mon frere daniel quil a prie a sa charge mais daniel me renie toujour depuis10ans car ma belle soeurs a dit que jaurai dit a son enfent une conversation don sa faite une chicane de couple carol et daniel et nes pas capable de me pardonné jamais quelle ma dit et ne veut pas me dire son numéro de téléphone et son adresse  et interdit a ma mere de le dire ma mere est une bonne mere  et ne peut rien faire il son adulte et a essayer de leur parlé mais sen résultat et moi jai dit a carol si mon frere décéde avent de lavoir vue pour savoir ses quoi que tu a inventer que ta cru de carol et me renié je vais avoir le gout de lui seuter dans le visage et que moi aussi je ne lui pardonneras pas de se quel ma fait menlever mes 2freres éric lapointe je taime plus que tout et  je suis toujour vierge de 4ans qui sen vas a 5 ans  que je tattend car je tes dans ma peau et tu vas le resté  pour léternité et lorsque jaime un homme je laime dun himmence amour oui je te veus mon ange et je legue toute mes papiers de 22ans entre mes main a toute les québécois qui maime et chante pour moi a mon image a mon nom  de mon histoire de ma vie dun guarage de pierre et de papier du vent et du diable et de lenfer don je men vais me faire batisé a coté de la prison de saint vincent de paul a léglise le15février dans lapres midi  a 2heure car jai toujours été catholique et je suis devenu hattéé pour mauvaise expériensce et redevien catholique car ses pressent jai le pape jean paul2 1988 1997 moi droit dauteur sur la maladie mental  legue a mon médecin mon livre et a légué des papier a envoiyer moi sylvie lethiecq avec ma permission aux directeur de létat civil mes papier 2011 que il von envoiyer aux directeur a ma place il prenne pour moi sen tabou et prend ma retraite avec haut placé  et jétait a sqare victoria presseuse pour la haute couture et4ans aux mikes let en plus légende de hockey canadien et légende a travers le monde rose marie lethiecq victoria  moi ma jeunesse ottawa ontario pur québécoise du québec  il na pas une femme qui macote  éric qui ta aurai aimé comme moi je te suis fidele et veus te revenir a laval tu ten vien et jai laissé mon numéro a un homme en lui expliquen tout pour le disque ailleur et mon talent de chanteuse  et mon amour pour toi mon ordinateur tu est partout et mon téléphone cellulaire ne parle que de toi et céline dion maime mes ses avec toi que je veus te revenir pour laissé coffre fort a toute ton groupe et que je reste 1028montté masson sous sol pas de a laval saint vincent de paul h7c1s1 sylvie lethiecq le pape a mon adresse et le cardinal marc ouellet 7fois sur mon compte bell 2010 et le pape benoit 16 sur mon compte bell 2011 je taime plus que tout et ne sort pas en avion hord du pays je nes pas confience aux état units avec tout se qui se passe je reste aux québec et veut faire le tour de mon pays le québec et le canada envoiyer colie a mr jean charest et mr harper et il ne mon pas répondu de mon colie  je suis pour le parlé en francais mais jai été trhie toute ma vie et on continue a me trahir pas de réponse de mr charest et mr arper je mérite une médaille de bravoure pour vous revenir sylvie lethiecq ma mere a dit vérité a haut placé céline caron oimette vierge1988marie,5
333183,11-FEB-12,09-FEB-12,Alisia,,en,70.26.148.163,joyceandrichard@bell.net,14885908,000000123169273,4,4,"While my dealings with Alisia were excellent and I agreed to update my internet at a special rate offered by her, the completion of the order is completely unsatisfactory (Transation #B36Q26V7).  A technician was to come to our home between 8 and 12 am on Saturday, February 11th to complete the work and by 11:30 am, since they had not arrived, I phoned Bell to confirm that the work was still being done - after reaching Linda (Emp #XZ8400), she looked into this matter for me and advised that apparently the job had been completed, which of course was not the case (by the way, Linda was excellent in dealing with this matter).  I did advise Linda that a technician had called at 8 am asking whether our computer was working which it was - I thought at the time it was odd but I never heard from him again.  Now because we couldn't wait around for the afternoon due to other commitments and after waiting all morning for the work to be done, I've had to reschedule for Wednesday Feb. 15th between 8 and 12 so it will be another morning that I will have to be available. Right now I'm not thrilled with the service provided by Bell - well actually in this case, there has been no service and I only hope that the work will be completed as promised on Wednesday. I would like a response to my comments or if you would like, you can call me at 613-623-2823.

Joyce and Richard Quintal
281 Caruso Street
Arnprior, ON  K7S 1G1
613-623-2823",2
333184,11-FEB-12,21-DEC-11,Omar,,fr,65.94.11.95,andreval@sympatico.ca,14312372,000000122053463,4,4,,4
333185,11-FEB-12,09-FEB-12,Denis,,en,65.95.245.86,wldrgrl@sympatico.ca,14892698,000000123177684,5,5,"Denis not only set my mind at ease regarding the experience but was able to assist in a most satisfactory manner.  An excellent employee to have on staff! He should be a manager if he isn't already - great people skills and a calm, knowledgeable demeanor.",5
333186,11-FEB-12,09-FEB-12,Mouna,,fr,174.93.180.14,zanki@sympatico.ca,14892862,000000123167825,4,4,,4
333187,11-FEB-12,02-FEB-12,Hassen,,fr,184.145.101.110,m.kene@sympatico.ca,14833592,000000123004824,5,4,pas grand chose.,5
333188,11-FEB-12,03-FEB-12,Chenara,,en,174.88.18.195,dhansen55@sympatico.ca,14842302,000000123040232,3,4,,4
333189,11-FEB-12,09-FEB-12,Mohamed,,fr,76.67.191.21,rjobin5@sympatico.ca,14890288,000000123171849,5,5,,5
333190,11-FEB-12,05-FEB-12,Afroze,,en,70.27.76.96,d_hurst@sympatico.ca,14863526,000000123070666,5,5,,5
333191,11-FEB-12,22-DEC-11,Jose,,en,70.26.56.133,safia.wasi@sympatico.ca,14335146,000000122075753,5,5,It was great help keep it up,5
333192,11-FEB-12,01-FEB-12,Eric,,en,74.14.63.152,gordb1dandthunter@sympatico.ca,14816450,000000122975936,3,3,,3
333193,08-FEB-12,06-FEB-12,Amina,,fr,76.71.220.101,fermerija@sympatico.ca,14872392,000000123091862,5,4,"rien, votre employée Amila je crois a bien  gérer mon appel et a sut tout réorganiser mon compte, grace a elle, je suis complètement satisfaite, merci.;",5
333699,10-FEB-12,09-FEB-12,Aswathy,,en,70.52.227.211,curryj@sympatico.ca,14882130,000000123163107,5,5,"The person that helped me sort of sounded like I was wasting her time. Maybe it was just her tone, but sometimes you have to fake it.  I work in a fast food restaurant. Sometimes faking it is the hardest thing to do, but it has to be done to maintain employment.",3
333700,10-FEB-12,09-FEB-12,Farah,,en,64.231.114.28,lepps@sympatico.ca,14886818,000000123162923,5,5,"Hey -- this girl on the phone was great.  Farah asked questions well and led me to what I needed nicely.

If you want me to comment on something bad -- I will mention the local BELL Mobility Store in Leamington Ontario.  YOU can forward this to Bell Mobility people.  I had a little issue with my blackberry - a young adult male there - told me ""it is old -- get a new one""  It is 24 months old and one keyboard key sticks.  (Needed a little repair work.) But, when I was there, I said ""OK - what do you suggest?"" He pointed at a few models of phones and went to ""greet"" a co-worker. A few minutes later he told me to go home and look at Blackberries on the internet! He spent his time trying to watch the body parts of a co-worker.  He talked to her more than me.  He said flirting remarks to her.  They made small talk back and forth and I distinctly thought I was a bother to the two of them.  A terrible customer experience and if this was a video you could use it as an example of poor service - a training video for your staff.  I like Blackberry - I am loyal to Bell - I am very patient with people (it is actually my career).  I am actually not angry - I just don't think I will use that Bell location again.  I have already found one near where I work and will use that one.

randy_lepp@yahoo.ca

J R Lepp",5
333701,10-FEB-12,09-FEB-12,Manel,,fr,184.145.211.146,dgeoffrion8@sympatico.ca,14882688,000000123163283,5,5,,5
333702,10-FEB-12,09-FEB-12,Bryan,,en,70.50.107.42,teresa.goeldner@sympatico.ca,14891906,000000123166769,5,5,Based on the problem I had and which was resolved in my opinion there is no need for further improvement. I am satsfied and thank you for my call being handled in Canada! ,5
333703,10-FEB-12,06-FEB-12,Kamel,,fr,76.65.103.17,poirier-cuevas@sympatico.ca,14876786,000000123091385,4,1,"Le probleme n'a pas été corrigé par téléphonne. Depuis janvier, j'ai perdu environ 1 semaine d'internet car apres un appel au service a la clientelle, qui pouvait durer plus d'une heure, l'internet revenait pour quelques jours, voir une semaine pour ensuite ne plus avoir d'acces. La derniere fois que j'ai téléphonner pour le meme probleme, le représentent, qui était tres gentil et patient, n'a pu regler le probleme. Il m'a alors informer que mon dossier serait transmit a un niveau supérieur et que ca pouvait prendre jusqu'a 48hres... le lendemain, un autre homme, encore une fois tres sympatique, m'a téléphonner pour m'informer qu'un réparateur allait venir chez moi... le lendemain. Donc, 3 jours sans internet. Le probleme était le modem. Dans presque toute mes appels, j'ai mentionné si le modem pouvait etre le probleme et de peut-etre le changer car il est tres vieux. Mais vu que le service d'internet revenait a chaque fois, il me disait que tant qu'il fonctionnait, il ne le changerait pas ou que je devais le payer. Mais moi, a chaque fois, je perdais des journées d'internet. Je trouve cela dommage de payer pour un service continu et de perdre des journées continuellement. Je pense que vous ne devriez pas vous compliquer les choses lorsque vous voyez qu'une personne perd son service une 2e fois pour le meme probleme en peu de temps et que vous constatez que son modem a plusieurs années, envoyez-en un nouveau rapidement. Le client va etre satisfait et moins de perte de temps pour tous. J'ai du appeller 4 ou 5 fois pour le meme probleme en un mois. Tout les représentents étaient courtois mais quelques uns avaient de drole et difficile accent francais.... Maintenant, suite a la visite du réparateur qui est venu chez moi pour constater que le probleme était bien le modem et que celui-ci fut remplacé, mon internet va tres bien. Encore mieux qu'avant, plus rapide meme. Malgré le fait que je suis décu d'avoir payé pour un service internet au trois-quart, je reste quand meme a un certain niveau satisfait du service que j'ai recu de bell. ",4
333704,10-FEB-12,05-FEB-12,Maureen,,en,64.231.68.160,mindy25@sympatico.ca,14866898,000000123074698,3,4,no  improvments needed.  i was happy   that  i  had  my  new modum in  24  hours.  thank you   bell  Patricia  Axford,5
333705,10-FEB-12,06-FEB-12,Vaishnavy,,en,69.157.157.254,mdj@sympatico.ca,14875652,000000123087602,4,4,"She was good, polite, patient, knowledgeable on the problem....
Keep her happy....",4
333706,10-FEB-12,09-FEB-12,Etienne,,fr,69.156.206.185,rolandeouellet@bell.net,14890466,000000123175242,5,4,"
tout à été parfait",4
333707,10-FEB-12,09-FEB-12,Sandra,,en,74.12.235.175,bosch1@sympatico.ca,14881020,000000123166380,1,1,"Could not resove my issue pushed off again and again , hate dealing with Bell as soon as ther is another supplier I am gone.",1
333708,10-FEB-12,06-FEB-12,Hema,,en,65.95.130.196,walp@bell.net,14878858,000000123092675,4,4,,4
333709,10-FEB-12,06-FEB-12,Rudolf,,en,70.49.119.148,tajul.islam055@sympatico.ca,14878316,000000123088238,1,1,"Arrange to train and hire qualified employees, try to supervise them properly.",1
333710,10-FEB-12,09-FEB-12,Latregan,,fr,70.24.179.67,tony.luz@sympatico.ca,14892144,000000123166074,2,4,,5
333711,11-FEB-12,09-FEB-12,Aquiles,,en,70.29.130.230,larryandterry@bell.net,14886664,000000123181027,5,5,The only problem was that the name of the connection was changed and it took 2 hours to reprogram the wireless printers.,5
333712,11-FEB-12,20-JAN-12,Mohamed,,fr,65.94.11.95,andreval@sympatico.ca,14674688,000000122716869,4,4,,4
333713,11-FEB-12,09-FEB-12,Chantal,,en,174.95.23.13,isulimov@sympatico.ca,14884940,000000123162318,5,5,,5
333714,11-FEB-12,06-FEB-12,David,,en,74.15.97.50,walterboru@sympatico.ca,14878860,000000123088520,4,1,"my connection was deficient - David was not able to help - it was my fault
WJB",4
333715,11-FEB-12,09-FEB-12,Jose,,en,70.48.4.185,plewins@sympatico.ca,14889702,000000123163538,5,5,,5
333716,11-FEB-12,21-JAN-12,Martina,,en,69.158.165.167,cats_r_us@sympatico.ca,14688676,000000122730994,5,5,,5
333717,10-FEB-12,10-FEB-12,Mir,,en,70.48.212.34,rguest@sympatico.ca,14890188,000000123182925,2,,"He should have been able to tell me what maintenance was being done and how long the internet would have been unavailable instead of blaming the password, then saying stay up for 2 hours (to 3am) and the password would be changed, then in 2 hours I am informed that the change cannot be done till 8am.",2
333718,13-FEB-12,06-FEB-12,Pascal,,en,74.15.240.19,joanne.babiy@sympatico.ca,14874020,000000123094351,5,4,It took me 6 attempts to get through to someone. My experience with service other than the rural internet service in the past has been poor. I am not looking forward to contacting Bell mobility for service. I will not be happy until I receive the new HUB and it works. ,3
332204,07-FEB-12,01-FEB-12,Gregory,,en,76.70.78.6,mwcuthbert@sympatico.ca,14821200,000000122977923,5,5,Nothing!,5
332205,07-FEB-12,06-FEB-12,Dylan,,en,174.94.50.209,marilyn.johnson036@sympatico.ca,14875446,000000123088873,5,5,,5
332206,08-FEB-12,24-JAN-12,Gautham,,en,70.50.186.131,robert.stefansson@sympatico.ca,14725872,000000122785405,1,1,"got run around from accounting, denied reimbursement for damage done by accidental shut down of internet services",2
332207,08-FEB-12,05-FEB-12,Lilian,,en,70.49.187.36,tbutcher@sympatico.ca,14868780,000000123069600,5,4,everything was fine,4
332208,08-FEB-12,03-FEB-12,Sofien,,fr,70.30.172.115,gilpar@bell.net,14843720,000000123041263,1,1,"Deux m ont dit que bell ne pouvait pas m aider et qu il fallait appeler microsoft...
Mais lundi le 6 février, celle qui m a répondu a sauver bell par ces questions pertinantes et a régle mon probleme de navigation du début a aujourd huiVous devrier etre assez curieux pour savoir ce que tout les autres répondeurs auraient du faire. Cette ange a sauvé la réputation de bell.Mais j oublie son nom!
Ce probleme de navigation était toujours la faute des autres, mais jamais de bell.
Voulez-vous savoir?",3
332209,08-FEB-12,23-JAN-12,Mohamed Amine,,fr,65.92.249.60,ginette.caron078@sympatico.ca,14708406,000000122761735,3,2,"prendre controle de mon ordinateur et faire le processus à ma place. Mais lorsque j'ai rappelé, la représentante a réglé mon probleme à ma grande satisfaction. Je ne juge pas le service de bell à un seul représentant.",5
332210,10-FEB-12,18-JAN-12,Rajni,,en,184.147.133.114,harold.ellis@sympatico.ca,14652078,000000122650669,5,5,,5
332211,10-FEB-12,09-FEB-12,Priyanka,,en,70.29.6.232,snkohli@sympatico.ca,14891336,000000123168473,4,4,,4
332212,10-FEB-12,09-FEB-12,Katrina,,en,65.94.102.144,paulmitchell@bell.net,14889418,000000123179014,5,5,nothing,5
332213,10-FEB-12,09-FEB-12,Denis,,en,69.158.3.53,ulster5@sympatico.ca,14892294,000000123172305,5,5,Nothing Dennis was excellent !!!,5
332214,10-FEB-12,24-JAN-12,Sana,,fr,76.68.207.214,serikawa.ewa@sympatico.ca,14726562,000000122785298,5,4,,4
332215,10-FEB-12,09-FEB-12,Nesrine,,fr,70.30.198.26,mcecile.louise@sympatico.ca,14888068,000000123171061,4,5,m'informer que le crédit de 32.89 inclus les taxes et que le calcul du dédommagement n'inclus pas le rabais du forfait. Je me posais la question et j'ai rappelé. ,5
332216,10-FEB-12,09-FEB-12,Ali,,en,64.231.140.72,maureen46@bell.net,14887970,000000123181595,5,4,,5
332217,10-FEB-12,09-FEB-12,Darwin,,en,76.69.138.194,arne@sympatico.ca,14880302,000000123177262,2,2,Regarding the solution to my Bell Internet problem: the technician and the 611 rep completely contradicted each other. Who are your customers supposed to believe?!,1
332218,10-FEB-12,09-FEB-12,Tarek,,fr,70.52.51.202,andree.milette@sympatico.ca,14880090,000000123175711,3,1,"Répondre adéquatement à ma question.
Régler mon problème",4
332219,10-FEB-12,05-FEB-12,Diego,,en,174.91.126.91,newto@bell.net,14867168,000000123070352,4,4,,5
332220,10-FEB-12,09-FEB-12,Francois,,fr,70.30.157.117,camille.lili@sympatico.ca,14881272,000000123165436,5,5,rien,5
332221,11-FEB-12,05-FEB-12,Emely,,en,184.145.121.25,madmac15@sympatico.ca,14866390,000000123068718,5,5,,5
332222,11-FEB-12,09-FEB-12,Frank,,en,184.147.178.26,blainzab@sympatico.ca,14880860,000000123180508,4,4,"less time on the phone and knowing ahead of time that ""it is only two wires to plug in"" was not what the new equipment needed. It wasn't that simple and I had to have help connecting.",4
332223,11-FEB-12,09-FEB-12,Satish,,en,174.92.241.23,annelimayer@sympatico.ca,14880192,000000123159374,4,4,Sending an Englishspeaking technician.,4
332224,11-FEB-12,09-FEB-12,Celina,,en,65.94.197.145,smig1@sympatico.ca,14891314,000000123167631,3,4,,2
332225,11-FEB-12,09-FEB-12,Rym,,fr,69.159.89.27,pierre_richard_84@sympatico.ca,14889640,000000123169792,4,4,"ce problème semble venir du côté de McIntosh et non du  modem Bell, mais j'ai reçu de votre technicienne,
le bon conseil de ne pas oublier de "" reseter "" ce dernier une fois chaque semaine.",5
332226,11-FEB-12,05-FEB-12,Ashok,,en,70.52.224.253,lamourie@sympatico.ca,14865994,000000123074903,4,4,,4
332227,11-FEB-12,09-FEB-12,Marie,,fr,174.95.114.154,andre459@sympatico.ca,14880066,000000123169148,3,4,J'appelais pour renégocier mon forfait internet. Nous détenons cinq services chez Bell. Si j'ai bien compris mon compte internet augmentera de 5.00$ mais par contre mon compte de tel. baissera de 10.00$ Je dois rappeler au mois aout pour renégocier (voir s'il y a de nouvelles promotions)Je crois que vous me considérez comme un acquis parce que je suis avec Bell depuis de nombreuses années.,
332228,14-FEB-12,13-FEB-12,Troy,,en,50.100.186.154,zsuzsirozsa@sympatico.ca,14912188,000000123253049,1,1,"follow the vise presidents office s promise.
 how much BELL ABSOLUTLY NOT ABLE TO KEEP THE BILLING IN PROPER AMOUNT.GET A DISCOUNT HERE NEVER SHOW ON MY BILL THERE.
BELL IS IN BIG MASS.
IM LAUNCHING A BIG SOCIAL MEDIA PAGE.IM FED UP!!!!!",1
332229,14-FEB-12,13-FEB-12,Vikram Aditya,,en,69.157.23.120,jonn13@sympatico.ca,14906752,000000123253013,1,1,"When are you going to learn to hire employee's that can speak the lanuage. You are in the Busness of communication, what don't you get.",1
332230,14-FEB-12,13-FEB-12,Soumia,,fr,70.30.251.176,super1941@bell.net,14911178,000000123237696,4,4,,4
332231,14-FEB-12,13-FEB-12,John,,en,184.146.75.182,franhill@bell.net,14905122,000000123236712,4,4,,3
332232,14-FEB-12,13-FEB-12,Chandler,,en,70.51.225.72,hjmills@sympatico.ca,14905890,000000123239135,5,5,"Eliminate the talking to a computer to 
get to the person you need too speak with",5
332233,14-FEB-12,13-FEB-12,Leni,,en,184.144.8.204,barbara.carr063@sympatico.ca,14902662,000000123244011,5,5,Nothing,5
332234,14-FEB-12,13-FEB-12,Kaouther,,fr,70.48.124.185,dragon77@bell.net,14904574,000000123249084,5,4,"Apres un dervice recent, et que j'ai change mon ordinateur, tout est tres lent maintenant, j'ai communique avec mon technicien et on me dit de communiquer avec Bell, alors a demain.",5
332235,14-FEB-12,13-FEB-12,Samy,,fr,184.145.248.80,j_poliquin@sympatico.ca,14906154,000000123248483,4,3,Cesser de modifier en votre faveur le montant de ma facture sans m'en aviser au préalable,2
332236,14-FEB-12,13-FEB-12,Carolina,,en,64.231.87.48,tedbiz@sympatico.ca,14911338,000000123240061,1,1,"Get the tech reps on the same page.  One rep tells me one thing and then another one tells me something else.  Nobody at Bell has corrected my disconnection issues.  I found out yesterday from a Bell rep that I can only get 1 kb/s speed, when all the others have told me I can get 2.  I spent a couple hours on the phone yesterday again talking to Bell (Bell called me) and was on hold for 20 minutes, only to find out I can't get the speed I pay for. Then the Loyalty dept offers me a little deal but wants me to lock in for a year which I said I won't because of the Very Poor service I get.  I don't know how long I will be Bell but I am contacting other providers.
",1
332237,14-FEB-12,12-FEB-12,Brahim,,fr,174.92.161.107,lanctota1@sympatico.ca,14897524,000000123226216,5,5,,5
332238,14-FEB-12,13-FEB-12,Mario,,en,174.95.61.164,jmoens000@sympatico.ca,14906620,000000123236853,4,5,,4
332691,13-FEB-12,12-FEB-12,Olivier,,en,70.54.64.221,hratour@sympatico.ca,14896328,000000123232953,5,5,nothing more,5
332692,13-FEB-12,12-FEB-12,Lohith,,en,184.147.45.108,cglenwright@sympatico.ca,14894406,000000123229404,4,3,,3
332693,13-FEB-12,12-FEB-12,Saranya,,en,184.148.179.161,lynnbrazeau@sympatico.ca,14897908,000000123221852,3,3,"Tech's accent was difficult to understand at times; another issue has now shown up relating to problem",4
332694,13-FEB-12,12-FEB-12,Ameer,,en,67.70.40.194,mkoshowski@sympatico.ca,14898642,000000123223858,5,5,nothing,5
332695,13-FEB-12,12-FEB-12,Rohit,,en,74.14.147.25,cab4@sympatico.ca,14894218,000000123233421,5,5,,5
332696,13-FEB-12,16-JAN-12,Nouha,,fr,70.30.221.2,nunsaff@sympatico.ca,14629058,000000122596048,1,1,"Pensez comme des techniciens et non pas des vendeurs et anticiper nos questions.
À cause de ça j'ai cancellé l'installation de ma télé fibre.",3
332697,13-FEB-12,12-FEB-12,Elmer,,en,74.12.42.210,cpjordis@sympatico.ca,14894684,000000123233920,1,1,"Considering cancalling my service if this continues much longer.  Elmar was very helpful in attempting to fix and recommend helpful hints, however, its now 822am the following morning and the problems still exist.",2
332698,13-FEB-12,12-FEB-12,Sowjanya,,en,64.56.255.155,monica.penford@sympatico.ca,14898706,000000123232359,1,1,Was told last evening that we would heard back in 4-5 hours.  Had to call this morning to follow up and we still don't have internet service.,1
332699,13-FEB-12,12-FEB-12,Irfan,,en,70.48.49.211,daherbert@sympatico.ca,14894782,000000123224344,5,5,,5
332700,13-FEB-12,12-FEB-12,Wissem,,fr,184.145.249.159,rh_19@sympatico.ca,14899676,000000123222890,4,4,"serrvice déjà grandement amélioré. Il a
parlé lentement sachant que je ne suis pas un grand spécialiste et qu'il faut prendre le temps pour bien suivre ses indications.


",5
332701,13-FEB-12,09-FEB-12,Florence,,en,184.147.38.220,billmac4@bell.net,14880802,000000123176982,2,2,I should have been told that my equipment was sufficient for the new service and that no technician would visit.  The person in Tunis with whom I spoke today did resolve my problem in a friendly efficient manner,5
332702,13-FEB-12,12-FEB-12,Abdulkarim,,fr,70.26.251.244,boily.lucien@sympatico.ca,14894006,000000123230805,5,4,Rien,4
332703,13-FEB-12,12-FEB-12,Rashika,,en,70.31.112.209,jungkind@sympatico.ca,14897174,000000123231567,5,5,,5
332704,13-FEB-12,12-FEB-12,Joy,,en,69.156.76.18,fs.theberge@sympatico.ca,14895752,000000123225468,4,4,my problem was resolved to my satisfaction.  now it's just a matter of finding out whether it happens the way I was led to believe it would.,5
332705,13-FEB-12,12-FEB-12,Manoj Sandra,,en,65.92.180.168,jiltm@sympatico.ca,14896820,000000123226052,5,5,nothing,5
332706,13-FEB-12,12-FEB-12,Visakan,,en,70.27.79.61,pbdamico5@sympatico.ca,14899174,000000123227925,4,4,Someone with a little less of an accent. Although I was happy with the service I had had trouble understanding him at times.,4
332707,13-FEB-12,06-FEB-12,Shiann,,en,70.31.45.6,dismail@sympatico.ca,14871836,000000123084986,1,1,my bell mail is totally out of order and nobody at bell was able to fix it.,
332708,13-FEB-12,12-FEB-12,Rahul,,en,184.145.130.166,okaszap@bell.net,14898996,000000123233506,5,5,,4
332709,13-FEB-12,12-FEB-12,Imen,,fr,76.65.138.99,ray.perron091@sympatico.ca,14899554,000000123225329,1,1,probleme pas resolu.insatisfait de la facturation.ouverture sur mon bell toujour en anglais.quand on change de page elle encore en anglais c'est tres desagreable d'aller sur votre site.plus il faut quej'appelle a tous les mois la facture n'est jamais correcte je commence penser d'aller voir vos compititeur bien a vous raynald perron,1
332710,13-FEB-12,12-FEB-12,Henry,,en,70.50.58.4,a.lyons@sympatico.ca,14893150,000000123232880,5,5,No problems. Henry was very professional.,5
332711,13-FEB-12,12-FEB-12,Imen,,fr,174.93.245.68,gastonboulais@sympatico.ca,14895838,000000123228401,4,4,,5
332712,13-FEB-12,12-FEB-12,Chirine,,fr,76.108.74.136,rayfran9@sympatico.ca,14899560,000000123226896,5,5,"lors de la suspension de mon internet pour 3 mois le 10 janvier, la conseillère aurait du me dire que je ne pourrais plus avoir accès à internet après 30 jours. Je n'aurais pas suspendue mon service. Un gros merci à Chirine, service prompt et efficace. ",5
332713,13-FEB-12,12-FEB-12,Ronald,,en,74.15.255.95,jamesmacd@sympatico.ca,14896570,000000123227271,5,5,nothing,5
332714,13-FEB-12,12-FEB-12,Arcadius,,fr,70.26.198.126,jacques_legault@sympatico.ca,14896530,000000123224215,5,5,"Si les 2 premiers intervenants m'avaient renseigné, à savoir qu'une séance de mise à jour était en cours, je n'aurais pas perdu mon temps.",4
332715,13-FEB-12,12-FEB-12,Naveen,,en,69.157.169.13,heddag@bell.net,14896222,000000123233682,1,1,"The technician spoke English with a very heavy East Indian accent; therefore I could not understand him.  Please use Canadians to staff your call centre.",
332716,13-FEB-12,12-FEB-12,Mourad,,fr,67.68.115.155,mohamed.lahrar@sympatico.ca,14898684,000000123222240,5,5,C'est très bien continuez ainsi.,5
332717,13-FEB-12,12-FEB-12,Juan Carlos,,en,50.101.34.200,johnbeck@bell.net,14897002,000000123229262,5,5,"The call would have been unnecessary if you had written your change on the Sympatico screen.
you changed Bell mail to Hot Mail.
You could have avoided the problem by writing ( Formerly Bell Mail ) immediately under the Hotmail tab.",5
332718,13-FEB-12,09-FEB-12,Mary-Jane,,fr,70.26.204.33,pichec25@sympatico.ca,14889616,000000123172628,5,5,,5
332719,13-FEB-12,12-FEB-12,Priya,,en,184.145.30.134,svent@sympatico.ca,14900754,000000123231721,5,5,"nothing, you are on the rigt track!!!",5
332720,13-FEB-12,30-JAN-12,Chantal,,en,76.68.47.165,carm.terrymunroe@sympatico.ca,14789968,000000122926565,4,4,,4
332721,09-FEB-12,26-JAN-12,Jose,,en,65.92.78.135,marce21@sympatico.ca,14750938,000000122855980,5,5,,5
332722,09-FEB-12,24-JAN-12,Divya,,en,70.28.16.121,lisa.mac@sympatico.ca,14722312,000000122782000,4,4,Have your service technicians be in earlier. I called around 7:00 am and was told they could not fully help me as the people who need to test the line are not in the office till 8:00. I think having the extra people in a bit earlier might be helpful.,4
332723,09-FEB-12,26-JAN-12,Ibtissem,,fr,69.157.225.235,coude-berthiaume@sympatico.ca,14745342,000000122842426,5,5,,5
332724,09-FEB-12,06-FEB-12,Pamela E,,fr,70.48.142.137,datus@sympatico.ca,14871568,000000123086320,5,4,"Bonjour,je suis un ancien client qui aime apprecier un bon travail,sans mentir,je vous trouve vraiment profesionnels.J'espere pouvoir toujours payer mes factures. Merci...Josue Datus(JOE)",5
332725,09-FEB-12,04-FEB-12,Adnene,,fr,70.55.133.55,lllefebvre2@sympatico.ca,14857736,000000123055471,5,5,"Enlever ces Pop ups qui me dérangeaient
suite à la première intervention faite lors de mon appel une semaine plus tôt.





",5
332726,09-FEB-12,06-FEB-12,Radhika,,en,70.53.4.224,kensmart01@sympatico.ca,14874446,000000123095780,1,1,send a tech to my residence to fix the problems bell has created!!!!!!!!!!!,1
332727,10-FEB-12,09-FEB-12,Mohammed,,en,65.92.135.112,dabn@sympatico.ca,14882200,000000123177261,5,5,,4
332728,12-FEB-12,05-FEB-12,Yosra,,fr,67.68.147.44,alain.breton@bell.net,14862214,000000123074466,4,5,C'était correct.,4
333194,08-FEB-12,06-FEB-12,Houda,,fr,70.30.170.39,lem_gag@sympatico.ca,14874820,000000123086604,3,3,"Que Bell respecte les engagements pris par ses agents avec les clients. Meme avec les # de confirmation les engagements ne sont pas respectés. on recommunique et  un aute agent nous dit que ce sera fait et c'est ainsi à répétition pendant des mois avant que ca ne soit règlé. c'est décourageant on dirait qu'on parle avec des machines qui répètent un texte appris par coeur.
c'est un manque de rspect.",2
333195,08-FEB-12,06-FEB-12,Denice,,en,174.93.165.7,andrusbq@sympatico.ca,14870014,000000123084547,2,2,"I believe there is an error in the current billing which remains unexplained.  It is difficult to resolve this issue as the bill reflects a bundle, TV, internet, phone and cell.
However, it was necessary to address the question of the cell being included with the bundle to the same agent addressing the TV, internet and phone.
I have spent approximately 6 to 7 hours on the phone over the last 2 1/2 months trying to resolve the issue of including the cell phone in the bundle as well as understanding the cost of each item.  I am totally confused and not a satisfied customer.  If this issue is resolved to the satisfaction of my husband and myself we will continue with Bell.  In the interim we are exploring other providers.",3
333196,08-FEB-12,06-FEB-12,Anah,,en,206.172.223.36,danderobinson@sympatico.ca,14871498,000000123091975,4,4,,4
333197,08-FEB-12,06-FEB-12,Saber,,fr,76.67.203.8,giginice@sympatico.ca,14872806,000000123092593,5,5,rien de plus,5
333198,08-FEB-12,06-FEB-12,Meher,,fr,174.94.105.181,lucille_7@sympatico.ca,14875106,000000123087260,5,5,Vous avez satisfait à ma demande et je vais continuer à vous référer à mes élèves en informatique,5
333199,08-FEB-12,06-FEB-12,Yosra,,fr,74.12.217.232,messarec@bell.net,14875700,000000123081280,1,3,"Je suis un travailleur autonome et quand votre équipement brise,cela m'occasionne une perte de revenue et des inconvénients majeurs. Essayez de travailler chez McDo,avec des enfants qui braillent, je suis certain que vous allez apprécier. 

Donc pour donner pleinement satisfaction a votre clientèle, ne niaiser pas avec le puck. Votre équipement brise, ne cherchez pas de midi a quatorze heures, remplacer le tout. De plus, j'ai perdu quatre jours de travail, car vous vous servez d'un service de courrier...Il me semble que vous vous glorifier de trouver des solutions pour mieux gérer les inventaires dans vos publicitées. Il me semble qu'il vous serais facile de faire des centres de service, dans les pricipales villes de la province, et cela a même vos succursales de vente et de permettre a vos clients, qui sont dépendant de votre service et équipement, avec un numéro d'autorisation, de se présenter à votre centre de service, de ramsser l'équipement et de faire lui-même le service de courriel. Dans mon cas, je n'aurais perdu qu'une ou deux heures et vous n'auriez pas payé deux services de courrier du à l'incompétence de votre personnelle et j'imagine dû a vos protocoles. En tant que travailleur autonome, je n'ai pas trouver votre service très efficace malgré votre publicité et franchement vous devriez modifié vos protocles pour être beaucoup serviable

Vous êtes chanceux, je n'ai que vous comme fournisseur tant pour la tv que pour l'internet....

Guy Gendron LL,L DDN",2
333200,09-FEB-12,06-FEB-12,Faqria,,en,50.101.68.154,caroline.wise@bell.net,14870876,000000123091499,3,4,she said my power cord would be here the next day before 5pm and it did not arrive until wednesday.,4
333201,09-FEB-12,23-JAN-12,Diane,,en,65.94.189.220,sybillefraser@bell.net,14713178,000000122758163,4,4,,4
333202,09-FEB-12,06-FEB-12,Megan,,en,70.31.44.181,andes.kwok@sympatico.ca,14869976,000000123085223,4,4,,5
333203,09-FEB-12,03-FEB-12,Monica,,en,74.200.4.237,jbreza@sympatico.ca,14844802,000000123027120,4,4,"I was very satisfied on the service I was provided from Monica on this date. I just await to see my next bill to verify what was offered is what I receive. Both customer service representatives I dealt with were there to serve my needs.

In the future it might be benificial for Bell in general to be proactive and contact customers whose packages are set for price increasing or at least notify them prior and offer them alternatives to help keep costs down.It should not come to the point where customers are phoning frustrated to inquire about their soaring costs. Although it may slightly reduce the incoming bottom line $ amount for bell it may save in the long run by having people not jumping ship to other competitive service providers.

Thanks John",4
333204,09-FEB-12,24-JAN-12,Salim,,fr,207.219.69.148,luce.lavoie@sympatico.ca,14722564,000000122797845,2,3,"Avoir un seul point de contact pour vos services au lieu de me faire tirer la balle d'un dept a l'autre. J'ai perdu une journee de travail dans le tel.  Le service est incroyable chez videoteon, on parle a des quebecois et je comptes fermer boutique avec bell suite a cette experience.",1
333205,09-FEB-12,06-FEB-12,Bedre,,en,184.146.108.72,r.embury@sympatico.ca,14876910,000000123094911,1,1,Fix the problem the first time. If your tech support would simply review the client file and not keep repeating the same actions it would save us all time and money.,2
333206,09-FEB-12,03-FEB-12,Med Heni,,fr,65.92.213.12,pitgroulx@sympatico.ca,14848952,000000123033556,3,4,"mon problème a été résulu qu'hier, le morceau a été envoyé à mon ancienne adresse? nous avons rappelés mardi, morceau reçu hier et problème résolu vers l6h30.",4
333207,09-FEB-12,06-FEB-12,Skander,,fr,70.55.164.127,sylviegratton@sympatico.ca,14878282,000000123091354,5,5,,5
333208,09-FEB-12,06-FEB-12,Lotfi,,fr,70.55.164.127,sylviegratton@sympatico.ca,14878284,000000123093378,5,5,,5
333209,09-FEB-12,05-FEB-12,Loyda,,en,70.31.92.232,ac.blayney@sympatico.ca,14862116,000000123068699,3,3,"Less focus on trying to sell me a maintenance programme and more on resolving problem.  Tech attended a local switch box where he resolved static issue on telephone land line temporarily had internet connection up. However, within an hour the internet connection failed. Another tech attended my residence on Monday where he found that the rented modem was faulty.",3
333210,09-FEB-12,03-FEB-12,Michael,,en,72.28.80.14,fantinluisa@sympatico.ca,14843064,000000123025307,5,5,"During this experience - nothing.  Your CSR was empowered to make decisions and offered excellent solutions.  In the past, when I have been transferred to India, I have run into numerous problems and no flexiblity whatsoever.",5
333211,07-FEB-12,03-FEB-12,Amany,,fr,76.67.84.113,dasuro@sympatico.ca,14841964,000000123039646,4,4,,5
333212,07-FEB-12,06-FEB-12,Asra,,en,67.71.143.219,eastman5@sympatico.ca,14872090,000000123089339,2,,"I called because our modem had started regularly dropping the connection. I first talked with a rep for several minutes and then she frowarded me to a service tech. I was told that there would be tests run on our line that would take about 15 min. I received no return call to advise me of the findings which I feel was warranted. So, I have no idea what is now happening. Is a replacement modem being sent? The current moden is still dropping the connection.  ",3
333719,13-FEB-12,12-FEB-12,Naveen,,en,174.88.12.60,flomar.cooper@sympatico.ca,14895664,000000123231632,5,5,I had a little trouble understanding his Enlish,4
333720,13-FEB-12,12-FEB-12,Gopinath,,en,70.55.50.45,dvln@sympatico.ca,14895316,000000123231204,4,4,,4
333721,13-FEB-12,12-FEB-12,Ahmed,,fr,174.93.226.19,mlaganiere@sympatico.ca,14898648,000000123225557,5,5,,5
333722,13-FEB-12,12-FEB-12,Mariem,,fr,174.94.91.94,igentile@sympatico.ca,14896382,000000123225644,5,5,RIEN TOUT ETAIS SATISFAIT,5
333723,13-FEB-12,12-FEB-12,Mindy,,en,67.68.50.213,lynnecollins@sympatico.ca,14897910,000000123234286,4,5,Inform  me  what caused the problem. and how I can aviod gtting it again.,5
333724,13-FEB-12,12-FEB-12,Hanene,,fr,69.156.18.139,mhetu001@sympatico.ca,14898458,000000123225873,5,5,rien de plus,5
333725,13-FEB-12,12-FEB-12,Quintin,,en,174.95.21.85,alanfink@sympatico.ca,14893310,000000123225755,4,1,"I was not able to access my remote computer.  The technican of the remote program said the firewall was blocking the  remote access.  Your technician found there were no problem with the firewall.  When I was told by the remote program technician to turn off all the Bell Security Services, I was able to access the remote computer.",4
333726,13-FEB-12,12-FEB-12,Prem,,en,65.93.151.24,pat.hayne@sympatico.ca,14899104,000000123221786,5,5,,5
333727,13-FEB-12,09-FEB-12,Daniella,,en,184.147.176.180,mcouto@bell.net,14888082,000000123182199,1,2,"Keep a log of all service calls and work done . Can't believe a communications company, that doesn't communicate within!  Assure customer it will get delt with. Better compensation for patience, and for dealing with b/s ie. service reps. who don't understand what your trying to tell them and get things mixed up. Shorter periods on hold 20mins is unexceptable. Direct calls to proper dept.  ",1
333728,13-FEB-12,12-FEB-12,Sushil,,en,70.50.25.190,james.sherrit@sympatico.ca,14896562,000000123226992,4,4,I did get cut off while being transferred to billing department. Then had to wait on hold for some time. Once i got a representative it was great.,5
333729,13-FEB-12,12-FEB-12,Hemavathi,,en,70.48.96.109,claudemary@sympatico.ca,14894580,000000123230292,4,5,The Indian accent is too difficult to understand and the volume was too low to understand her.Use Canadian support staff.,2
333730,13-FEB-12,12-FEB-12,Brittany,,en,70.50.25.190,james.sherrit@sympatico.ca,14896560,000000123227845,4,4,After a long wait it was great,5
333731,13-FEB-12,12-FEB-12,Edwitch,,en,64.231.153.70,alvo@sympatico.ca,14893412,000000123232532,5,5,"My comment has nothing to do with last evening's call, which was excellent. However, when I originally called the Loyalty Dept about 3 weeks ago, after offering me a discounted rate for 12 months, I was asked if I wanted to switch our Internet service to Fibe 25. I was told that a technician would come over to switch the modem and ensure all is working properly. My wife stayed home on the day, but no technician came or called. Instead, a modem was sent to us by mail. So I set it up myself, which took some time. I also noticed that my subsequent bill contained a $99 modem fee - something that has not been mentioned before. So I called tonight to have it reversed, which has been done. However, the overall customer experience was poor, in spite of the excellent service received by phone last evening. I thought you should know why I'm answering the next question ""not likely"".",2
333732,13-FEB-12,06-FEB-12,Nabiha,,fr,76.71.194.21,edwinh@sympatico.ca,14872134,000000123082460,3,4,,4
333733,13-FEB-12,12-FEB-12,Jude,,en,50.101.48.153,myron.hilda@sympatico.ca,14898816,000000123223163,4,4,,5
333734,13-FEB-12,12-FEB-12,Chirine,,fr,174.88.160.84,michamichel@sympatico.ca,14898488,000000123230856,4,4,,4
333735,13-FEB-12,12-FEB-12,Dan,,en,184.148.178.70,dsta@bell.net,14895290,000000123229909,3,1,"You could have addressed this survey to the correct name of the account. ST.ARNAUD not Arnaud.

I have difficulty making out what is being said to me so it is frustrating to always have to ask them to repeat themselves.",3
333736,13-FEB-12,03-JUL-11,Moncef,,fr,174.88.230.68,luc.leclerc@sympatico.ca,12484695,000000118200301,3,4,,4
333737,13-FEB-12,12-FEB-12,Suresh,,en,70.30.32.37,ntmignelli@sympatico.ca,14898966,000000123229636,5,5,,5
333738,13-FEB-12,12-FEB-12,Shashank,,en,65.94.160.143,mcmamby@bell.net,14898320,000000123232368,4,5,it was all good,5
333739,13-FEB-12,12-FEB-12,Arun,,en,76.70.67.211,g.newall@sympatico.ca,14895784,000000123227106,5,5," The service was awesome, the issue was resolved, Excellent service from Arun.
 Thank you for your patience.  ",5
333740,13-FEB-12,12-FEB-12,Daniella,,en,64.231.246.50,williamrebello@sympatico.ca,14901382,000000123228604,4,4,You were quite positive and optimistic,4
333741,13-FEB-12,12-FEB-12,Elsy,,en,64.231.246.50,williamrebello@sympatico.ca,14901384,000000123226447,4,5,She went over and beyond and made me speak to Len who was very supportive and wanted to find out the base cause of the problem,5
333742,13-FEB-12,12-FEB-12,Srinivasan,,en,70.54.32.59,asergerie1@bell.net,14893632,000000123231439,5,5,,5
333743,13-FEB-12,12-FEB-12,Nadine,,en,174.94.30.70,stephen.woo@sympatico.ca,14900632,000000123228835,4,3,I will be very happy if the new router that is being sent to me solves my reliability problems,4
333744,14-FEB-12,13-FEB-12,O'Neil,,en,184.147.224.124,dknight@sympatico.ca,14904434,000000123252921,2,2,your rep didn't seem to be very knowledgable about your plans - he would tell me I could get X amount of gigs per month in one breath and then in the next tell me that no I couldn't unless I paid more money - I seemed to know more than him ,3
333745,14-FEB-12,13-FEB-12,Melvin,,en,69.157.116.65,odgeis@sympatico.ca,14909144,000000123241636,4,1,"Nothing, Melvin did a good job, only the problem wasn't at the Bell end.",4
333746,14-FEB-12,13-FEB-12,Nelly,,en,74.15.0.43,jsurgey@sympatico.ca,14906918,000000123236578,3,3,"Too many people answering this call - transfer to 3 different dept. - finally 
sent someone. But problem finally solved",5
333747,14-FEB-12,13-FEB-12,Rajni,,en,74.15.0.43,jsurgey@sympatico.ca,14906916,000000123241849,4,4,Required too many people to finally send a technician to look after the problem,5
333748,14-FEB-12,13-FEB-12,Linda,,en,67.70.87.118,marcil.paul@sympatico.ca,14908072,000000123239710,1,1,"Before offering anything, loyalty office must make sure what they offer as incentive to keep you as a client that they can deliver. ",2
333749,07-FEB-12,06-FEB-12,Rym,,fr,67.68.188.199,jarfortin.gm29@bell.net,14873628,000000123094527,4,4,,3
333750,08-FEB-12,02-FEB-12,Fatma Sawcen,,fr,174.48.195.201,paul.pilotte@bell.net,14835554,000000123001365,4,4,,5
333751,08-FEB-12,02-FEB-12,Sonia,,fr,174.48.195.201,paul.pilotte@bell.net,14835556,000000123000285,4,4,,5
333752,08-FEB-12,03-FEB-12,Dylan,,en,70.30.54.27,victor.macchia@sympatico.ca,14851822,000000123042358,4,5,communication was clear and direct.,5
333753,08-FEB-12,31-JAN-12,Shashank,,en,64.231.137.127,jennie.hodgson075@sympatico.ca,14804152,000000122965479,5,5,,5
333754,09-FEB-12,06-FEB-12,Nouha,,fr,174.93.222.170,jeanninebellefeuille@sympatico.ca,14873762,000000123091420,5,4,,5
332239,13-FEB-12,12-FEB-12,Neha,,en,174.92.12.86,davejan@sympatico.ca,14894900,000000123232991,5,4,nothing really,5
332240,13-FEB-12,12-FEB-12,Deepika,,en,76.71.148.127,pwvgroup@sympatico.ca,14899440,000000123224700,5,5,,5
332241,13-FEB-12,12-FEB-12,Ameer,,fr,65.94.209.87,suzannedebellefeuille@sympatico.ca,14900742,000000123228721,2,1,"J'ai voulu connecté mon Ipad 2 on m'a dit d'appeller Apple puisque je l'avais acheté aux USA.  
Je voulais également connecté un LG Smart sur la télé
à mon ordi - finalement j'ai rappellé et demandé le service en anglais - et cette fois-ci ça marché.",3
332242,13-FEB-12,12-FEB-12,Jose,,en,70.54.12.171,juraj.babjak@bell.net,14897178,000000123225096,2,2,Keep your mybell in order.,3
332243,13-FEB-12,12-FEB-12,Yao,,en,64.229.138.132,camiral@sympatico.ca,14894226,000000123229365,1,1,"Take less time, I was on the phone for 1 hr the first time and 1/2 hr second and third time.
Also, the support person entered the incorrect email address - a type?",1
332244,13-FEB-12,12-FEB-12,Tyler,,en,70.51.173.238,mau_blouin@sympatico.ca,14898260,000000123228028,5,5,I a hoping that my problem was ssolved by your consultant which was very polite and meticulous ,4
332245,13-FEB-12,01-FEB-12,Eric,,en,74.15.251.246,emcdowell@bell.net,14815392,000000122981518,3,1,,2
332246,13-FEB-12,12-FEB-12,Charles,,en,174.88.10.91,alinic@sympatico.ca,14893376,000000123223605,4,4,,5
332247,13-FEB-12,12-FEB-12,Basker,,en,70.31.106.123,lanfranconi@sympatico.ca,14897530,000000123229621,1,1,My problem was solve by a Microsoft technical person after your person said that was who I should contact. The problem occurred because in spite of using Bell Internet Security was was infected with a virus.,
332248,13-FEB-12,12-FEB-12,Josh,,en,65.95.20.224,geolyncornfield@bell.net,14895886,000000123226472,5,5,no issues to resolve,5
332249,13-FEB-12,12-FEB-12,Sana,,fr,69.156.162.53,noel.jf@bell.net,14898916,000000123224066,5,5,"Le seul inconvénient c'est que nous ne pouvons pas demander la même personne
lorsque nous réclamons à nouveau un de vos services.
",5
332250,13-FEB-12,12-FEB-12,Ashfaq,,en,69.156.1.87,j.ippoliti@sympatico.ca,14896462,000000123224424,4,4,,4
332251,13-FEB-12,12-FEB-12,Naim,,fr,174.93.229.228,veronich@bell.net,14901190,000000123230846,2,2,"C'est la 2ième fois que j'ai le même
problème depuis l'automne les courriels
s'accumulent dans votre serveur même si
je les annule ce qui cause une incapacité
des courriels suivants à entrer.Il doit
certainement avoir quelqu'un chez Bell pour programmer avec moi le mail de façon à ce que n'arrive plus. ",3
332252,13-FEB-12,12-FEB-12,Alejandro,,en,70.24.154.73,kenbates@sympatico.ca,14897326,000000123229297,5,5,Everything was just fine.,5
332253,13-FEB-12,12-FEB-12,Nedra,,fr,74.15.229.213,beaudoindion@sympatico.ca,14893832,000000123229545,3,3,Nous avertir d'avance qu'il y aurait une augmentation sur les factures .,4
332254,13-FEB-12,12-FEB-12,Claudia,,en,69.158.65.25,ryork@sympatico.ca,14900026,000000123222627,5,5,Nil,5
332255,13-FEB-12,09-FEB-12,Irving,,en,70.31.78.224,mrilling@sympatico.ca,14888690,000000123171306,5,5,,5
332256,13-FEB-12,12-FEB-12,Pau,,en,207.164.79.19,charmaine.robinson@sympatico.ca,14894456,000000123222601,2,1,"I find that your rep. does not know what is going on. I recently upgraded to Fibe TV & when the Technician came to install last Saturday he said my house is too far from opi & it would not work. My services were disconnected & I still have no Internet for 2 days. I am really upset! Maybe you guys should send you tech to check before coming out to install & then telling the customer that it cannot be done. Thanks for all the numerous calls I've made to each dept, phone,tv,Internet,&fibe with no one to really help me get my Internet service running. I'm really disappointed in Bell & I will be shopping elsewhere for better service. ",1
332257,13-FEB-12,12-FEB-12,William,,en,216.99.65.85,kastle@sympatico.ca,14897264,000000123229076,5,5,William was absolutely wonderful.  He stayed on the line for 45 minutes with me it was not an easy problem but he did fix it!!!  Thank you William,5
332258,13-FEB-12,12-FEB-12,Visakan,,en,174.94.29.3,mchogey@sympatico.ca,14898314,000000123230409,4,4,,3
332259,13-FEB-12,12-FEB-12,Mohammed,,en,74.200.6.10,cburcher@sympatico.ca,14894354,000000123233091,1,1,"To provide actual Customer Service to your customers. Don't put me on hold to speak to a Supervisor, leave me on hold for 45 minutes and then hang up on me. If you don't know how to do a line check for my internet-don't do it. My land line phone then had no dial tone for over 2 hours. I had to call repair from my cell phone to reinstate my home phone. No, I was not satisfied one bit. More frustrated then ever. And my wireless internet is still not working properly and hasn't been since it was installed in November 2011. Keeps cutting me off or doesn't allow me to connect at all? Since November 2011, I have called  Bell approx. 4 times to fix this problem and it still has not been rectified. I have been told by numerous Bell technicians on the road doing the work, that alot of these problems stem from the fact that the main Bell wires bringing these services to my house and my neighbouring houses are worn out and in need of replacement. But Bell has done nothing about it. I am paying Bell for Services I don't receive.
I also spoke to a Paul at this time -who put me on hold forever.",1
332260,13-FEB-12,12-FEB-12,Yosra,,fr,65.92.18.29,yvancote1@sympatico.ca,14901548,000000123224695,5,5,rien,5
332261,13-FEB-12,12-FEB-12,Mohamed,,fr,65.92.18.29,yvancote1@sympatico.ca,14901550,000000123225494,5,5,rien,5
332262,13-FEB-12,12-FEB-12,Omar,,fr,67.68.199.68,martelnettoyeurultrasons@sympatico.ca,14898178,000000123231827,2,3,"Leur donner des cours de formations! Ecouter le client avant de tout dérégler.
J'avais une question à poser et c'est gens on déréglé ma connection(changer mon mot de passe) on à du le changer dans mon ordi, maintenant ça refonctionne comme avant mon premier appel. J'ai due reconfigurer mon routeur (changer le mot de passe). On a fini par répondre à ma question, mais je n'ai pas eu le temps de valider la réponse que le technicien ma donner. Je suis au mème point que j'était avant le premier appel.",1
332263,13-FEB-12,12-FEB-12,Olivier,,en,67.204.195.73,starflite@sympatico.ca,14900612,000000123234682,1,1,Lower the price that you are charging for out of date dial up internet service,1
332264,13-FEB-12,03-FEB-12,Andre,,en,174.95.97.50,sangowre1@bell.net,14850166,000000123035968,4,4,,3
332265,13-FEB-12,03-FEB-12,Guy,,en,174.95.97.50,sangowre1@bell.net,14850164,000000123038079,1,1,Learn from Sarah,1
332266,13-FEB-12,03-FEB-12,Sarah,,en,174.95.97.50,sangowre1@bell.net,14850168,000000123038711,5,5,,5
332267,13-FEB-12,12-FEB-12,Asma,,en,65.92.76.114,dorothy.cameron@bell.net,14895226,000000123231509,1,1,Some one who knows what they are talking about,1
332729,12-FEB-12,28-JAN-12,Martina,,en,70.49.179.76,dupher@sympatico.ca,14773140,000000122898071,3,2,"to be able to talk to someone from Canada about the problem, not India..",2
332730,12-FEB-12,29-JAN-12,Maxime,,fr,184.144.232.95,l-sauve@sympatico.ca,14784536,000000122911045,5,5,"moins de temps d,attente et pourquoi attendre qu'on vous appelle pour nous offrir des réductions ?",3
332731,12-FEB-12,09-FEB-12,Haythem,,fr,76.67.87.200,dr.desma@sympatico.ca,14882966,000000123163426,5,5,,5
332732,12-FEB-12,01-FEB-12,Mohamed,,fr,67.68.167.2,clauclau@sympatico.ca,14813918,000000122995960,3,2,"Un nouveau modem m'a été envoyé à la maison,mais à mon retour chez moi, le modem était dehors, près de la porte. Il aurait pu être volé et j'aurais été dans l'obligation de vous dire que je ne l'avais pas reçu!",3
332733,12-FEB-12,16-JAN-12,Nizar,,fr,70.52.53.178,marc.chatillon@sympatico.ca,14627802,000000122610500,5,5,,5
332734,12-FEB-12,06-FEB-12,Brendan,,fr,65.94.81.155,m.duford89@sympatico.ca,14875184,000000123088989,5,4,"when my husband got home I was expalinign to him what the man had told me, and I said, ""I cannot believe someone was so kind""  Brendan is a good employee., keep him around!",5
332735,12-FEB-12,13-JAN-12,Danielle,,en,174.95.140.28,d_jalbert@sympatico.ca,14591820,000000122549627,5,5,"In this case, absolutely nothing. We have had serious issues in the past with Bell customer service and were expecting the same during this call.  Instead we were pleasantly surprised and the service was above what we ever could have expected.",4
332736,12-FEB-12,09-FEB-12,Marco,,en,65.95.104.229,viola.wuwong@sympatico.ca,14892430,000000123179394,5,4,prolong the promotion rate period,5
332737,12-FEB-12,09-FEB-12,Med Anis,,fr,76.69.190.98,has2000@sympatico.ca,14884582,000000123176591,1,1,,2
332738,13-FEB-12,03-FEB-12,Iris,,en,70.53.231.228,daju@sympatico.ca,14841796,000000123032178,4,1,"Find out why our internet connection is lost 2/3 times every day.
Now 3 Techicians sent. A 4th coming on 16th.",4
332739,13-FEB-12,12-FEB-12,Hassen,,fr,76.67.141.223,helenebergeron@bell.net,14896230,000000123230521,5,5,,5
332740,13-FEB-12,12-FEB-12,Snehalatha,,en,70.24.166.36,mackay.mcclean@sympatico.ca,14897968,000000123221913,4,3,Your staff needs training in Apple software.,3
332741,13-FEB-12,12-FEB-12,Karina,,en,63.135.11.206,bill.bray@sympatico.ca,14893912,000000123226149,2,2,,2
332742,13-FEB-12,12-FEB-12,Rabeb,,fr,69.157.229.221,e.schwob@sympatico.ca,14895332,000000123227328,5,5,,4
332743,13-FEB-12,12-FEB-12,Emely,,en,70.55.98.18,barrie.biddulph@sympatico.ca,14893798,000000123222066,4,3,nothing,5
332744,13-FEB-12,31-OCT-11,Ajay,,en,184.148.112.231,helenlis@bell.net,13823542,000000120930536,4,4,None I can think of.,4
332745,13-FEB-12,12-FEB-12,Chenrup,,en,174.89.60.71,Normbentley@bell.net,14893068,000000123233142,4,4,"The switch-over of 3 services from Rogers to Bell was quite an unpleasant experience. There was a complete lack of literature and/or instruction on how to set things up, not even a channel guide. I wouldn't recommend it to anyone.",2
332746,13-FEB-12,12-FEB-12,Grace,,en,174.89.60.71,Normbentley@bell.net,14893070,000000123232374,4,4,"The switch-over of 3 services from Rogers to Bell was quite an unpleasant experience. There was a complete lack of literature and/or instruction on how to set things up, not even a channel guide. I wouldn't recommend it to anyone.",2
332747,13-FEB-12,12-FEB-12,Grace,,en,174.89.60.71,Normbentley@bell.net,14893072,000000123232281,4,4,"The switch-over of 3 services from Rogers to Bell was quite an unpleasant experience. There was a complete lack of literature and/or instruction on how to set things up, not even a channel guide. I wouldn't recommend it to anyone.",2
332748,13-FEB-12,12-FEB-12,Basker,,en,70.49.74.222,lucypalmieri@sympatico.ca,14897880,000000123225079,5,5,,5
332749,13-FEB-12,12-FEB-12,Abdul,,en,174.95.139.142,anchor@sympatico.ca,14893456,000000123233717,5,5,Nothing that I can think of.,5
332750,13-FEB-12,12-FEB-12,Vijayashanti,,en,76.70.84.150,denise.frew@sympatico.ca,14895002,000000123222053,4,1,"Resolve Bell's issue with my home phone and internet service. Stop the threating insulting auto phone calls I receive from Bell. Stop emailing bills, I don't receive any bills by email, ever. Don't ever, ever, ever, turn off my internet service or any service I have. I have been with Bell for almost 40 years and have always paid my bills. The problem is not with me it is Bell's problem to sort out it computer glitch?? ",2
332751,13-FEB-12,09-FEB-12,Ronda,,en,69.156.144.240,sloat.krapels@sympatico.ca,14891290,000000123166096,4,5,Nothing,4
332752,13-FEB-12,12-FEB-12,Suraj,,en,76.64.217.121,phalagian@bell.net,14899254,000000123224012,5,5,,5
332753,13-FEB-12,28-JAN-12,Chandler,,en,162.53.28.67,mszabo4@sympatico.ca,14777164,000000122890009,3,3,"More incentives for customers who have been with you for al long time, loyatly program of somesort",3
332754,13-FEB-12,12-FEB-12,Med Nabil,,fr,67.68.106.226,danielpamerleau@sympatico.ca,14894856,000000123222518,5,4,rien,5
332755,13-FEB-12,12-FEB-12,Youssef,,fr,184.144.233.206,gilles.michaud@sympatico.ca,14895936,000000123225489,4,4,"Souvent on à, affair à des gens qui s`exprime plutôt rapidement. Difficile pour les gens qui n`ont pas beaucoup d`expérience informatique.",5
332756,13-FEB-12,12-FEB-12,Mary ruksana,,en,70.29.38.19,wmwerb@sympatico.ca,14901426,000000123225998,4,5,Everything was fine - resolved my problem while on the call,4
332757,13-FEB-12,12-FEB-12,Jordan,,en,74.12.16.114,saty48@sympatico.ca,14900192,000000123224604,5,,Nothing,5
332758,07-FEB-12,06-FEB-12,Med Nabil,,fr,76.71.180.231,p.pichon@bell.net,14876434,000000123088807,4,2,"me rembourser mes avances de dépôts

plus de 250.00$ pour avoir internet.

depuis Mai 2011.",1
332759,07-FEB-12,06-FEB-12,Rashika,,en,76.64.103.128,melahoy@sympatico.ca,14875676,000000123098054,5,5,nothing. ,5
332760,07-FEB-12,06-FEB-12,Chaouki,,fr,67.70.144.226,smekhaldi@bell.net,14877974,000000123096324,5,5,"c'est parfait, ",5
332761,07-FEB-12,06-FEB-12,Tine,,en,76.68.93.81,rmaclean@bell.net,14877246,000000123097794,3,4,Be more clear on how much data is on each plan that is purchased by the customer  ie I thought i had unlimited data only to find out I only have 25gb.  Also Bell is very sneaky with false rates . I am going to cancel all of my services with Bell very soon because your rates are not competitive,1
332762,07-FEB-12,05-FEB-12,Kevin,,en,74.14.3.30,kabe9999@sympatico.ca,14865684,000000123074600,1,1,By suspending the wi max service to rural areas is discrimination to all that have signed up for the service having charged us 260.+ for the receiver on the roof and the 50. per mo that we paid for service ,
332763,07-FEB-12,29-JAN-12,Pamela E,,en,76.65.19.86,lrooke@bell.net,14784914,000000122905103,1,1,"Provide a less impatioent, bad tempered technician with a more understandable accent.",2
332764,07-FEB-12,05-FEB-12,Eya,,fr,69.157.90.106,lucbabin@sympatico.ca,14866286,000000123068188,5,5,Avoir des pieces dans les boutiques Bell.,5
332765,07-FEB-12,06-FEB-12,Tracey D,,en,207.236.90.177,franca.cellucci@sympatico.ca,14872492,000000123082990,5,5,,5
332766,07-FEB-12,01-FEB-12,Kayange,,en,65.95.134.89,dmcmac@sympatico.ca,14814958,000000122987464,4,4,,3
333213,07-FEB-12,05-FEB-12,Ashish Prabhu,,en,65.94.96.199,yvonne.y@sympatico.ca,14869344,000000123073234,3,3,"As I mentioned to the telephone technician, my computer was updated on Friday Feb. 3rd and by the time I had attempted to re-use the computer it no longer worked.  I certainly thought I could have been offered a ""service suspension"" -- but I did appreciate being told I could contact bell 24/7.",4
333214,08-FEB-12,03-FEB-12,Kurt,,en,69.158.14.50,johnhong@sympatico.ca,14845312,000000123043322,5,5,Nothing.  Amazing service and the Bell representative I dealt with made me feel like my loyalty to Bell was appreciated. Nice fellow.,5
333215,13-FEB-12,12-FEB-12,Estephania,,en,69.157.21.158,gordbaldwin@sympatico.ca,14896012,000000123231018,5,5,Nothing.  She detected errors on the line and with the modem.  A technician visited the next day and changed the modem and made some other changes in the wiring.  Internet works great after he left.  Family is very happy.,5
333216,13-FEB-12,12-FEB-12,Alex,,en,184.145.105.123,jdineen1@bell.net,14896650,000000123228560,3,1,called back when they were suppose to and complete resolving issue.,1
333217,13-FEB-12,13-NOV-11,Charles,,en,76.67.198.62,cristian.avram@sympatico.ca,13961658,000000121214953,1,1,"To simply respect your clients, which means also not ""upgrading"" their account without their knowledge with other Bell products and services, just because someone has a monthly plan! You are simply incapable of being honest and long term you will lose! Hopefully more and more people will realize the big price they pay for a service which became questionable...     ",1
333218,13-FEB-12,09-FEB-12,Chandler,,en,65.95.49.214,fslewis@bell.net,14883844,000000123171765,5,4,Maybe to just get to the point faster but overall it wasn't bad.,4
333219,13-FEB-12,25-JAN-12,Nejib,,fr,174.93.238.236,vagabondcosmic@bell.net,14741978,000000122811521,,,"le language d'internet n'est pas très compréhensible pour moi.Ce qui me ferait comprendre facilement est un exemple réel et fictif.
",5
333220,13-FEB-12,12-FEB-12,Jeanette,,fr,69.159.166.27,daniel1978@sympatico.ca,14894838,000000123229110,5,5,rien tout es parfait,5
333221,14-FEB-12,12-FEB-12,Makram,,fr,174.92.226.68,jeff.chase.jc@bell.net,14896710,000000123233922,4,4,,5
333222,14-FEB-12,13-FEB-12,Mark,,en,174.92.101.95,robert.enns@sympatico.ca,14910156,000000123252507,3,2,"Ever since I upgraded my internet service, I've had nothing but problems. I've received two letters now on how to return my existing modem but I have not received my new one yet. This has been since the middle of January or my last billing period.I'm paying more now for service and seem to be getting less quality.This was the third time calling to try and get this upgrade straightened out.I have been very satisfied with my Bell service up to this point but am starting to wonder if I made the right choice to upgrade.",3
333223,14-FEB-12,13-FEB-12,Dinesh,,en,70.27.58.94,jmulligan000@sympatico.ca,14906626,000000123243330,3,,fix my dsl,3
333224,14-FEB-12,13-FEB-12,Fourat,,fr,67.68.59.13,gillou67@sympatico.ca,14905454,000000123236043,4,4,,4
333225,14-FEB-12,13-FEB-12,Ricardo,,en,65.93.206.236,richardlb@bell.net,14910042,000000123250944,5,5,,4
333226,14-FEB-12,13-FEB-12,Olfa,,en,168.87.145.194,c.garabed@sympatico.ca,14903236,000000123236879,4,4,,4
333227,14-FEB-12,13-FEB-12,Pierre,,fr,65.92.220.228,brentallen9@sympatico.ca,14903114,000000123243000,4,4,,5
333228,14-FEB-12,13-FEB-12,Don,,en,69.157.17.40,ohearn@sympatico.ca,14909154,000000123247025,5,5,,5
333229,14-FEB-12,13-FEB-12,Zohra,,fr,174.93.145.179,mjrobidas@sympatico.ca,14908700,000000123253088,5,5,,5
333230,14-FEB-12,13-FEB-12,Haley,,en,184.147.224.124,dknight@sympatico.ca,14904436,000000123253476,5,5,"I completed the wrong information on the last survey - the 4:30pm call was not resolved the later call your rep was excellent - please ignore last survey - again, the later phone call rep was excellent",5
333231,14-FEB-12,13-FEB-12,Snehalatha,,en,70.24.84.198,vkucan@sympatico.ca,14911804,000000123249565,5,5,EVRYTHING IS OK,5
333232,14-FEB-12,13-FEB-12,Hayett,,en,174.89.249.5,flseidle@sympatico.ca,14905026,000000123235913,4,4,,4
333233,14-FEB-12,13-FEB-12,John,,en,184.144.63.25,hastel@sympatico.ca,14905772,000000123235581,5,5,,5
333234,14-FEB-12,13-FEB-12,Vijay,,en,70.49.253.132,aldecoste@sympatico.ca,14902170,000000123236521,5,5,,5
333235,14-FEB-12,13-FEB-12,Steve,,en,69.158.49.21,junemo@sympatico.ca,14906958,000000123242357,5,5,"Nothing.  Steve was very helpful, courteous and clear on his directions to me.  Thank you kindly.",5
333236,14-FEB-12,13-FEB-12,Pamela,,en,50.101.170.3,mzerafa@sympatico.ca,14908932,000000123252394,5,5,Nothing,5
333237,14-FEB-12,13-FEB-12,Akrem,,fr,74.15.159.15,giseledery2001@sympatico.ca,14905474,000000123252081,5,5,Rien d'autre'Cet employée était très efficace,5
333238,14-FEB-12,13-FEB-12,Kevin,,en,70.27.136.105,mmarilyn001@sympatico.ca,14908732,000000123249204,2,1,"I am trying to use my work laptop from home using my residential internet connection and VPN. I am getting conflicting information from my work IT department and from your representative. My IT department at work says that Bell has been known to block such access but your rep says Bell does not block,I simply cannot access VPN. I must disable VPN to use the laptop at home. Who am I to believe?? Dozens of people from my workplace have laptops and work from home. Could it be that none of them use Bell?? Should I switch from Bell Sympatico to another ISP??",2
333239,14-FEB-12,13-FEB-12,Tejaswvi,,en,70.49.247.21,heather.mallett@sympatico.ca,14905794,000000123238682,3,4,"I could not understand the person's accent and had to ask her to repeat almost everything she said. She also had a very quiet voice. After trying a number of things which my computer would not allow, it was a simple matter of changing a password. (I tried to do this before, but it did not work -- so I did need technical support.)",5
333240,14-FEB-12,13-FEB-12,Nebgha,,fr,174.91.226.251,perusser@sympatico.ca,14909480,000000123235618,3,3,Un temps d'attente moins long (plus de 10 minutes). Une approche plus conviviale de la part de la conseillère.,4
333241,14-FEB-12,13-FEB-12,Awatef,,en,67.70.87.118,marcil.paul@sympatico.ca,14908074,000000123238962,1,1,"Before offering anything, loyalty office must make sure what they offer as incentive to keep you as a client that they can deliver. ",1
333242,14-FEB-12,13-FEB-12,Ayesha,,en,74.14.220.113,elk@sympatico.ca,14904782,000000123243072,5,5,,4
333243,10-FEB-12,09-FEB-12,Meriam,,fr,70.49.79.105,jacques.leblanc41@bell.net,14885046,000000123179445,3,4,vous apppeller moins souvent,3
333244,11-FEB-12,09-FEB-12,Leah,,en,70.26.10.26,tom.morel@sympatico.ca,14892120,000000123170330,5,5,"can't think of anything. Dean called ahead within the planned service window to say he was on his way, arrived on time, was very polite and professional, and did his work quickly and effectively",5
333245,11-FEB-12,09-FEB-12,Kumar,,en,70.53.45.161,buckda@sympatico.ca,14881158,000000123177807,5,5,,5
333246,11-FEB-12,09-FEB-12,Priyanka,,en,76.71.95.158,j.conners@sympatico.ca,14884962,000000123162872,1,1,poeple do not understand your location therefore you cannot improve system.,1
333755,09-FEB-12,05-FEB-12,Diego,,en,70.52.235.10,neilsimpson@sympatico.ca,14867158,000000123076977,5,5,Ensure that when you specify delivery of new hardware that you get the dates correct.,5
333756,06-FEB-12,05-FEB-12,Gloria,,en,74.198.9.210,aruhl@bell.net,14862488,000000123073765,1,1,Get tech support that understands the English language as well as having an understanding of the technical issues required to do the job.,1
333757,10-FEB-12,09-FEB-12,Iris,,en,184.146.158.251,ggough@bell.net,14884160,000000123162829,5,5,"No
The young lady was very helpful, very
Patient,as I am a senior with limited
experience. She deserves a pat on the back,she is good.
she deserves a commendation",5
333758,10-FEB-12,09-FEB-12,Saifuddin,,en,69.156.111.129,bobjean@sympatico.ca,14880960,000000123172299,5,5,"Your response and expertise was well up to your usual standard. Technician Sauffuddin (490080) was friendly, knowledgable and helpful. It was a pleasure dealing with him. This guy is a keeper!!",5
333759,10-FEB-12,09-FEB-12,Aroua,,fr,184.144.204.7,lisb@sympatico.ca,14886962,000000123164381,4,4,,5
333760,13-FEB-12,12-FEB-12,Reuben,,en,174.91.181.64,amarissen@sympatico.ca,14893430,000000123228111,1,1,"Your agents are completely incompetent most times.  Two months ago I called and spoke with someone about bandwidth, they offered me 40 gigs for free per month.  Now I'm over that and I called again, now they cut my bill in half and bumped me up to almost 150 gigs.  

Then when I asked if I could use my own modem because I am sick of the bullcrap wireless setup on the 2 wire you guys provided I was told no way it would work, never ever, if it wasn't a bell modem then not going to work.

Imagine my surprise when I plugged in the TP Link and after entering my user id and password it connected.  FIRST TRY.  No special settings, no tweaking, first crack and bam it connects.  If you guys are going to pay someone to answer the phone perhaps you should make sure they read the mother loving training manual completely before they start talking to customers and feeding us bullshit information.",1
333761,13-FEB-12,29-JAN-12,Marina,,fr,69.156.201.146,j.g.bergeron@sympatico.ca,14783574,000000122913237,1,1,séparer mes 2 adresses email et couriels comme ils etaient avant le 15 janvier 2012 suite d'un bris de mon disque dur.,1
333762,13-FEB-12,12-FEB-12,Mohammed,,en,70.26.84.122,mark248@sympatico.ca,14898154,000000123226131,5,5,nothing,5
333763,13-FEB-12,12-FEB-12,Kevin,,en,70.29.156.213,amorley@sympatico.ca,14893450,000000123234627,5,5,The service Kevin provided could not have been improved on as it was most professional and he was extremely courteous.  Being a senior I was delighted to be treated so very well.,5
333764,13-FEB-12,12-FEB-12,Katherine,,en,64.231.188.226,dknelsen@bell.net,14895158,000000123233472,4,5,I am hard of hearing and anyone with an accent is very difficult to understand,5
333765,13-FEB-12,09-FEB-12,Souhir,,fr,70.52.49.129,diane_roy2@sympatico.ca,14882740,000000123162088,5,5,,5
333766,13-FEB-12,12-FEB-12,Kanchumarthi,,en,206.47.78.150,sophie16@sympatico.ca,14900548,000000123227719,5,5,,4
333767,13-FEB-12,12-FEB-12,Wynbert,,en,184.148.10.25,monishaw.vinoo@bell.net,14898718,000000123228523,3,5,,5
333768,13-FEB-12,09-JAN-12,David,,en,70.31.78.224,mrilling@sympatico.ca,14544148,000000122432021,4,1,Solved the problem. I was asked to call Microsoft who resolved the issue.,4
333769,13-FEB-12,09-FEB-12,Srinivas,,en,70.51.227.20,odger@sympatico.ca,14889124,000000123162682,1,1,The tech support spoke to me as if I was an idiot. The tech should try to understand the problem or the difficulty the customer is having. I have spoken with Bell support prior concerning the same issue.  Our Sympatico account is sending out spam email. He gave me a definition of spam and how he can block me if I send him an email?!! A very frustrating and strange experience. ,2
333770,13-FEB-12,12-FEB-12,Eddy,,en,65.94.102.109,mvinke@sympatico.ca,14898800,000000123233669,5,5,"Absolutely nothing, the representative was fantastic.",5
333771,13-FEB-12,12-FEB-12,Aswathy,,en,67.68.92.238,roclea@sympatico.ca,14899846,000000123226650,4,4,,5
333772,13-FEB-12,12-FEB-12,Ayoub,,fr,70.53.240.8,michel.rifon@sympatico.ca,14898502,000000123234182,3,4,me dire quil fallais ouvrir mon bouton du cote droit de mon lab top cest pourquoi jetais pas connecter sur mon pc sur internetil mas dis seulement celui de gauche prend tout mon temps cela il fallais me dire les 2boutons pas seulement celui de gauche ,5
333773,13-FEB-12,12-FEB-12,Mario,,en,173.206.177.181,jdg1987@bell.net,14896648,000000123224086,3,4,person was hard to understand because of heavy accent,4
333774,13-FEB-12,12-FEB-12,Katherine,,en,174.89.103.114,Michanne@bell.net,14893056,000000123231485,5,5,,4
333775,13-FEB-12,25-JAN-12,Priya,,en,70.50.64.39,kalijodia@sympatico.ca,14735822,000000122817418,5,5,none at the time,4
333776,13-FEB-12,12-FEB-12,Antony,,en,76.69.148.27,bleahy@sympatico.ca,14893952,000000123225572,4,5,,4
333777,13-FEB-12,09-FEB-12,Latregan,,fr,70.53.184.97,madjid.boudjit@sympatico.ca,14887470,000000123171683,1,1,"Placer des agents plus sérieux et compétents qui savent oû pitoner sur leurs outils de travail !!!
Mon problème s'est aggravé puisque l'agent Matthew (X5224) qui était supposé comprendre ma requete et me faire une offre (B36Q52A3), m'a collé une commande Fibe25(B36Q62T2) qui n'a jamais été discutée durant l'appel, j'ai parlé par la suite avec l'agente Latregan (XH527) qui était aussi supposée régler mon problème avec confirmation (123171683), et voila maintenant que je dois passer 2 heurs au téléphone à chaque jour pour plaider ma cause et résoudre le problème.
Bravo le service à la clientèle de Bell !!!",1
333778,13-FEB-12,24-JAN-12,Christopher,,en,50.100.166.180,fatdeals@sympatico.ca,14718464,000000122787173,1,1,disorganised copmpany. Pointe finale!!!!!!,1
333779,13-FEB-12,28-JAN-12,Tyler,,en,50.100.166.180,fatdeals@sympatico.ca,14773446,000000122900826,1,1,"From installers not showing up 5x , too customers care people who dont know whats going on. Its amazing how you guys stay in business",1
333780,10-FEB-12,09-FEB-12,Bochra,,fr,67.68.110.72,scaron6125@sympatico.ca,14890920,000000123159527,5,5,,5
333781,10-FEB-12,09-FEB-12,Andrew,,en,174.35.228.88,anica1@sympatico.ca,14880170,000000123160774,5,5,I spoke with 3 people before I got to Andrew. Too much time on the phone.,5
333782,10-FEB-12,09-FEB-12,Yosimar,,en,197.179.83.90,claypaper@sympatico.ca,14881872,000000123164805,5,4,,3
333783,10-FEB-12,09-FEB-12,Paula,,en,67.68.39.170,ldunsby@sympatico.ca,14886748,000000123163767,5,5,none,5
333784,10-FEB-12,06-FEB-12,Ahmed,,fr,174.91.251.172,christiannetremblay@sympatico.ca,14871140,000000123096059,5,5,Rien de plus.,5
333785,10-FEB-12,01-FEB-12,Florence,,en,76.68.233.206,nemie2011@bell.net,14821276,000000122977399,5,4,"Simple, just be there willing and ever ready to help and guide us. ",4
332268,09-FEB-12,05-FEB-12,Ashwini,,en,65.92.188.56,carolethajer@sympatico.ca,14863134,000000123068717,2,1,since it was a repeat call about a repeat problem I wanted to convince the CSR that I had already done all those things and been assured they would not help. I swear I know more about the system than they do by now.. not impressed with the script that has to be followed.. also sounded snippy with me when I explained I am vision impaired and questioned how they could help me if I coudl not help them. ,2
332269,11-FEB-12,09-FEB-12,Carlos,,en,174.91.11.236,riporter@bell.net,14890260,000000123176581,5,5,Nothing every correction went well.,5
332270,11-FEB-12,09-FEB-12,Jdey,,fr,70.51.44.53,pierre.boucher039@sympatico.ca,14889626,000000123181616,5,5,,4
332271,11-FEB-12,09-FEB-12,Jamila,,fr,76.69.172.15,jeannine.l@sympatico.ca,14885386,000000123161223,5,5,Elle a répondu à mes questions avec professionnalisme.  Si tout le monde était compétent comme elle vous n'auriez pas de problème à garder vos clients,5
332272,11-FEB-12,09-FEB-12,Francine,,fr,70.52.114.127,zokulyn@sympatico.ca,14892900,000000123160177,5,5,"Lors de l'installation du nouveau modem, il aurait ete bien que le technicien puisse s'assurer que le wifi fonctionne avant de quitter.  j'ai du contacter le service technique bell quelques heures apres l'installation.",
332273,11-FEB-12,04-FEB-12,Mohamed,,fr,65.94.161.110,rtamaro@sympatico.ca,14860098,000000123065610,5,5,rien de plus,5
332274,11-FEB-12,13-DEC-11,Asma,,fr,65.94.11.95,andreval@sympatico.ca,14231846,000000121862196,4,4,,4
332275,11-FEB-12,09-FEB-12,Cristian,,en,65.95.152.102,johnpbernhardt@sympatico.ca,14885820,000000123168384,2,2,To have someone that we could have easily understood.  Your Service Rep. was very friendly and obliging however difficult to understand at times.,3
332276,11-FEB-12,09-FEB-12,Priyanka,,en,184.145.60.55,garry.detzler@sympatico.ca,14883970,000000123169354,4,5,,4
332277,11-FEB-12,03-FEB-12,Amine,,fr,76.65.82.92,cmainville@bell.net,14841519,000000123046443,1,1,"Huit jours plus tard, 10 heures au téléphone avec 5-6 personnes différentes, à refaire sans cesse sur quatre jours les mêmes entrées, réinstaller moi même un autre Modem, et avoir fait vérifier inutilement mon ordinateur parce on m'a dit qu'il était DÉFECTUEUX!!!, avec les frais, les déplacements et les heures perdues...j'ai été rebranché, après qu'enfin un VRAI technicien change le circuit dans vos installations chemin Grand-Brûlé à Mirabel....J'exige TROIS MOIS GRATUITS,... je ne paie plus vos factures, BEll Xpress vue, BEll mobilité, ligne de résidence et Internet....Alors peut-être que quelqu'un va agir rapidement cette fois et d'une façon responsable et compétente...Votre économie de techniciens...au téléphone...durant 8 jours, et ce qu'ils m'ont tour à tour imposer, ne vous rapporte pas....",1
332278,11-FEB-12,09-FEB-12,Elsy,,en,76.69.139.93,dmccarten@sympatico.ca,14882836,000000123165425,4,4,Stop dropping my internet connection.,3
332279,11-FEB-12,09-FEB-12,Gregorio,,en,50.101.226.11,bgraeser@sympatico.ca,14880750,000000123159691,3,2,"I moved to my currant address on feb.1. called to move my internet service on feb.5. Was promised to have internet service feb. 6. midnight. Tuesday morning- no internet. Called again, spent at least 1/2 hour with your very pleasant representative. she promised for sure that I would have service on wednesday midnight. Thursday morning - no internet. Called again, spent another 40 minutes with you employee Kevin, who was very pleasant. He promised to supervise "" personally "" that the process would move ahead, and that I would have internet on Saturday midnight Feb. 11. As it happened to my great surprise, I now have internet service and it is not even midnight.
I have no beef with your employees, they are always trying to help, however they seem to be stymied by the sheer quantity of "" departments "" and the fact that nobody seems to talk to one an other outside of their small niche of responsibility.
To move my internet service from my former address to here definitely should not take almost a week, especially by a company that prides itself to give such wonderful service,which it turns out in not really that hot. From a customer service point of view this is not acceptable business practice.I hope Bell will be decent enough to  refund part of the fees which I am being charged every  month, without me calling and asking for it. Signed: Bruno Graeser, 4618 Anderson Ave. RR# 7.Orillia, On. L3V 6H7 ",2
332280,11-FEB-12,09-FEB-12,Gopi Rathinam,,en,64.229.237.30,ronice@sympatico.ca,14890508,000000123165417,5,5,,4
332281,11-FEB-12,09-FEB-12,Jesse,,en,174.88.22.235,cthomson000@sympatico.ca,14882108,000000123175140,4,3,,5
332282,11-FEB-12,09-FEB-12,Adel,,fr,184.145.212.201,hu.o.t11@sympatico.ca,14884764,000000123181569,5,5,"tout a été trs bien un 
technicien parfait",5
332283,14-FEB-12,13-FEB-12,Wassim,,fr,70.30.208.210,etienne.r@sympatico.ca,14904864,000000123247024,5,5,définissez une place pour vérifier le suivi de mon utilisation chaque technicien a une  méthodedu soir au matin cela change de configuration mr wassim m'a donnée l'heure juste en me redirigeant a bell.ca je lui suis reconnaissante,5
332284,14-FEB-12,12-FEB-12,Moncef,,fr,67.68.210.229,f-trud@sympatico.ca,14895538,000000123222254,5,5,,5
332285,14-FEB-12,13-FEB-12,Bry,,en,74.14.48.63,alan.bird1@sympatico.ca,14902148,000000123237153,4,3,prices are way to high........,3
332286,14-FEB-12,13-FEB-12,Jhon,,en,64.229.67.32,miket46@sympatico.ca,14908648,000000123244827,5,5,"The experience was fine  -my only issue is with the automatic answering system. Many people are uncertain if their problem is really  A, B or C.",4
332287,14-FEB-12,13-FEB-12,Gopinath,,en,67.68.49.50,lsds@sympatico.ca,14907790,000000123252465,5,5,,5
332288,14-FEB-12,13-FEB-12,Katlin,,en,70.54.142.83,vbakerdjian@sympatico.ca,14911702,000000123251132,3,1,"When you offer Fibe16 make sure you can deliover it.
I ordered Five16 on Jan25. Since then I had to make several time consuming calls to get the speed I had ordered. Today, finally, a technicial came and after some adjustments was able to bring to speed to 9Mbps and told me this is as good as he can get it in our ares. This is not acceptable!",2
332289,14-FEB-12,13-FEB-12,Ramzi,,fr,174.93.235.14,jmleclerc2011@bell.net,14906618,000000123241729,5,5,J'aurais aimé que la Cie Bell maintienne les conditions de mon abonnement(Les prix pour 12 mois sans augmentations.),4
332290,14-FEB-12,13-FEB-12,Lisa,,en,74.198.9.210,giacomo69@sympatico.ca,14905412,000000123251860,2,2,As a long time Bell client who has all his services with Bell I am disappointed with how you are treating me with regards to my Internet service.  My WiMAX service is being discontinued and and I am not being offered an equivalent service to replace what I currently have.  I am being forced out and forced to look elsewhere for Internet service that that is equivalent in price and data quantity and that is frustrating and not fair.,2
332767,07-FEB-12,06-FEB-12,Allaura,,en,76.64.135.219,bill_nicolle@sympatico.ca,14870486,000000123082478,3,,"As a long time 'Bell' customer, the difficulty in getting multiple services corrected, is extremley frustrating. Mobility, TV and internet all handled by different reps - it was only the final 'loyality' rep who was able to (hopefully) resolve issues and issue me a customer reference number to use for the next time I have to call in (when 3 different bills come in and the accounts can (hopefully) finally be linked - total time on the phone was 1 hour and 5 minutes.",2
332768,07-FEB-12,05-FEB-12,Ingrid,,en,69.158.24.28,gracelyn@bell.net,14864640,000000123068676,5,5,,4
332769,07-FEB-12,06-FEB-12,Joseph,,fr,184.144.240.153,genevieve_dubeau@sympatico.ca,14872706,000000123096477,4,4,,5
332770,07-FEB-12,01-FEB-12,Halima,,fr,76.65.82.151,georgettepatry@bell.net,14816192,000000122978549,2,4,"1e envoyer un technicien dès le premier appel,
2e arrêter de nous transferer d'une personne à l'autre, on devient tout mélanger et personne ne nous comprend",2
332771,07-FEB-12,06-FEB-12,Asra,,en,184.145.21.113,acheadon@sympatico.ca,14869692,000000123083784,5,5,,5
332772,07-FEB-12,06-FEB-12,Andrew,,en,74.15.252.108,fjlehmann@sympatico.ca,14872423,000000123085481,5,5,,5
332773,07-FEB-12,06-FEB-12,Joyce,,en,70.31.60.179,robmarhashem@sympatico.ca,14877330,000000123087157,5,5,,5
332774,07-FEB-12,01-FEB-12,Roy,,en,74.15.244.232,tg.lunn@sympatico.ca,14824654,000000122998474,2,1,explaian things more clearly,4
332775,07-FEB-12,03-FEB-12,Alain,,en,74.15.243.19,sal.r@bell.net,14850066,000000123031729,4,4,"Although the service I received from the rep was very good, my current service was discontinued prior to my getting the new service, took 4 calls, 9 transfers and a 2 hour total hold before I was able to get this fixed.....not acceptable",3
332776,07-FEB-12,06-FEB-12,David,,en,76.64.94.164,eflynn7@sympatico.ca,14872136,000000123090221,5,5,"Nothing.  I wAs told that the serviceman would be here the next day and he called and said he would be here within half an hour, which he was.  Excellent service.",5
332777,09-FEB-12,06-FEB-12,Hajer,,fr,69.157.151.7,lonbart@bell.net,14875014,000000123084198,4,4,,5
332778,09-FEB-12,24-JAN-12,Ilona,,fr,69.156.63.117,tony3115@bell.net,14727870,000000122783916,4,1,,1
332779,10-FEB-12,06-FEB-12,Claudia,,en,184.146.66.56,viandfrank@sympatico.ca,14878766,000000123089431,4,4,Clearer speach with out an accent would help. ,4
332780,10-FEB-12,09-FEB-12,Philip,,en,76.68.142.135,roger.swanson@sympatico.ca,14890448,000000123162278,5,4,service was fine,4
332781,10-FEB-12,09-FEB-12,Zied,,en,70.52.142.47,pdlabrie@sympatico.ca,14889456,000000123176186,1,1,"i.have some persone calling daly but nono body do anyting
",1
332782,10-FEB-12,06-FEB-12,Gautham,,en,69.158.128.86,perrykaren@sympatico.ca,14876658,000000123097704,5,5,,4
332783,10-FEB-12,09-FEB-12,Gaudenz,,en,70.50.92.153,bojes128@bell.net,14880982,000000123180944,5,5,,5
332784,10-FEB-12,09-FEB-12,Pedro,,en,65.92.145.88,james.wilson1@sympatico.ca,14885126,000000123166791,1,1,,3
332785,10-FEB-12,09-FEB-12,Cindy,,en,65.92.145.88,james.wilson1@sympatico.ca,14885130,000000123168092,1,1,,3
332786,10-FEB-12,09-FEB-12,Eric,,en,70.49.86.79,zhenwu@sympatico.ca,14892880,000000123161365,5,5,"making sure the following up&#65281; ",4
332787,10-FEB-12,09-FEB-12,Max,,en,70.49.25.173,gloriac1@sympatico.ca,14884308,000000123176511,5,5,"CALL BACK TIME ON THE PHONE ,IT HAPPENED AT 5:40 PM AND WE WERE TOLD WE WOULD GET A CALL BACK WITH IN 2 HRS. WE CALLED BACK AT ABOUT8:30 AND SAID THEY WERE STILL SEARCHING. GOT A CALL AT 7:00AM THE NEXT MORNNING.",5
332788,10-FEB-12,09-FEB-12,Philip,,en,174.88.103.81,ieuw@sympatico.ca,14884842,000000123173067,5,5,,5
332789,10-FEB-12,09-FEB-12,Juan,,en,184.148.175.250,mmasood@bell.net,14888514,000000123165719,5,4,Rep was nice. I have technical problem.Still internet automatically on and off.I also need distinct ring for my fax machine which has not yet been provided. I have two issues.,5
332790,10-FEB-12,09-FEB-12,Arthur,,en,76.70.70.8,AllanBrooks@sympatico.ca,14879256,000000123169748,4,4,"Original contact had me totally confused. I am not very computer knowledgeable. Instructions were to hook up a line from my computer to the wireless modem. Go fiqure. He then transfered me to another person who could understand the problem and quickly resolved the situation. My thanks to the second person and my apology to the first. I hope the rest of his day went well.
",5
332791,10-FEB-12,09-FEB-12,Mohamed,,fr,69.156.164.159,lch176@sympatico.ca,14886732,000000123179181,4,4,"       
       aucune ité",4
332792,10-FEB-12,09-FEB-12,Justin,,en,70.27.70.165,jackie.gaulton@sympatico.ca,14885014,000000123169692,4,3,"Justin was great! But the previous 4 people I encountered were not.  I called on Sunday to ask for a new Modem and did not actually receive it until Thursday Feb 9th at 7pm.  I was told twice it was being sent by Purolator, when in fact it never was.  Then I was told a tech was going to come and install it on Wednesday, when in fact it was booked for Thursday.  I felt as though I were on a reality show and someone was going to pop out and tell me they were punking me.  It shouldn't take 5 days to get a new modem should it?  If I had cogeco I would have just popped into their retail location and picked one up.",1
332793,10-FEB-12,06-FEB-12,Jamie,,en,174.95.231.168,sutr4@sympatico.ca,14878218,000000123096194,5,2,Not happy with service thinking of changing,3
332794,07-FEB-12,04-FEB-12,Walid,,fr,70.29.219.87,franois1957.ct@sympatico.ca,14855410,000000123059265,5,5,,4
332795,07-FEB-12,23-JAN-12,Adam,,en,76.70.70.59,e.loverock@sympatico.ca,14707768,000000122760107,5,1,You could have done a few things. You Could have not been charging me for a receiver that I had cancelled long ago. You could have sent me the wifi that I called to have sent to me over two weeks ago. Sorry not enough room for past issues with Bell.This is not the reps fault   ,1
332796,07-FEB-12,02-FEB-12,Rajesh Kumar,,en,70.53.99.97,mike.nelson2@sympatico.ca,14834562,000000123000680,4,5,Had a better understanding of my recent past requests from Bell to help more quickly resolve my issues.,3
332797,07-FEB-12,06-FEB-12,Kevin,,en,174.88.206.106,goldieh@sympatico.ca,14872916,000000123083190,4,3,"I don't know why a customer, long time customer, has to pay $49.95 for a one time charge for the internet box.  This is ridiculous.  ",3
332798,10-FEB-12,09-FEB-12,Susan,,en,76.65.30.155,ahillyard@bell.net,14879742,000000123169153,5,5,instaler could have how to set up my e-mail but thats ok your tex support was great and susan simpson was very well and spoke english. properly and understood the corrections i thank her very much,5
332799,10-FEB-12,09-FEB-12,Brett,,en,70.31.83.179,mbundy@sympatico.ca,14888046,000000123165922,4,4,All rep should be like the 2 i spoke to,3
332800,10-FEB-12,09-FEB-12,Andrea,,en,69.159.85.207,dah@sympatico.ca,14882220,000000123168885,5,5,n/a,4
332801,10-FEB-12,09-FEB-12,Bedre,,en,174.92.107.249,jrowley@sympatico.ca,14885938,000000123161667,5,5,,5
332802,10-FEB-12,28-JAN-12,Salvador,,en,76.64.126.161,pinkchef48@bell.net,14777758,000000122892844,4,4,let me talk to someone that I could understand,4
333247,11-FEB-12,09-FEB-12,Salvador,,en,174.95.216.112,gdweston@sympatico.ca,14884062,000000123166839,5,4,,4
333248,11-FEB-12,12-JAN-12,Carole,,fr,184.144.238.250,grisou131@sympatico.ca,14580856,000000122506515,4,4,Proposer des escomptes pour des clients de longue date.....,4
333249,11-FEB-12,09-FEB-12,Bob,,en,64.231.32.139,young4@sympatico.ca,14892810,000000123171298,5,5,,5
333250,11-FEB-12,09-FEB-12,Atoiya,,en,70.27.125.14,neilaine@sympatico.ca,14888848,000000123163818,5,4,,5
333251,11-FEB-12,06-FEB-12,Lokeswaran,,en,70.24.204.71,mark.soodeen075@sympatico.ca,14875464,000000123084338,1,3,get the right people with the right expertise on the phone,1
333252,11-FEB-12,04-FEB-12,Nizar,,fr,70.26.183.103,andre.fournier@sympatico.ca,14852914,000000123053255,5,5,rien,5
333253,11-FEB-12,05-FEB-12,Juan Carlos,,en,67.71.148.134,rhallam@sympatico.ca,14867820,000000123071531,1,1,"have more knowledge of the internet, offer solutions to my problem,
attempt to solve problem, not provide answers that do not help",1
333254,11-FEB-12,06-FEB-12,Priyanka,,en,174.92.52.121,adifonzo@sympatico.ca,14869732,000000123089224,4,3,Had problem understanding her dialect.,3
333255,11-FEB-12,09-FEB-12,Haley,,en,174.91.80.169,ray.archer@sympatico.ca,14889988,000000123173611,5,5,Clearer,5
333256,11-FEB-12,09-FEB-12,Soumia,,fr,184.148.182.169,sboucher01@sympatico.ca,14890910,000000123172857,5,5,,5
333257,11-FEB-12,09-FEB-12,Ahmed,,fr,69.156.51.38,j-hugues@bell.net,14884948,000000123166662,4,4,"Du a mon peu d`expérience avec l'ordinateur et un language avec accent différent, j'ai eu un peu de difficultées a comprendre, mais l'ensemble a été satisfaisant avec Ahmed Merci.",4
333258,11-FEB-12,09-FEB-12,Med nejib,,fr,70.48.123.188,guysylvie@bell.net,14884492,000000123162018,5,5,,5
333259,11-FEB-12,09-FEB-12,Aroua,,fr,70.48.123.188,guysylvie@bell.net,14884494,000000123162930,5,5,,5
333260,11-FEB-12,09-FEB-12,Madhu,,en,72.45.192.234,blamonta@bell.net,14880870,000000123160951,4,4,"Well for the most of it, it was ok,but sometimes I get someone that doesn't have a good grasp of our Cnadian language and is hard to understand.",4
333261,11-FEB-12,04-FEB-12,Mokhles,,fr,70.29.221.208,simon_lepage@bell.net,14860586,000000123056049,5,4,"Éviter les erreurs de facturation, présentement des erreurs sur chacune de mes factures depuis mon abonnement",3
333262,11-FEB-12,27-JAN-12,Budala,,en,70.30.99.227,mosher23@sympatico.ca,14765820,000000122874543,1,1,My service is running poorer than before the upgrades were applied.  I believe you should start by having your departments talk to each other since I am tired of not getting the service that I am paying for and everyone wants to pass the problem on to other departments.,1
333263,11-FEB-12,09-FEB-12,Kanchumarthi,,en,99.250.3.155,impala_2010@bell.net,14884878,000000123170476,3,2,enable to send e-mails,3
333264,11-FEB-12,09-FEB-12,Diego,,en,184.145.70.39,j.l.mcclure@sympatico.ca,14884984,000000123162094,3,2,The results of the 9th were unsatisfactory but the discussions omn the 11th were great. So lets forget about the 9th!!,5
333265,11-FEB-12,27-JAN-12,William,,en,174.88.149.73,coldon4k@sympatico.ca,14758776,000000122868899,1,1,This person was very hard to understand!! I asked where he was working from and he said South America. He had a very heavy accent and I could not undestand him in English so I terminated the call,1
333266,11-FEB-12,10-FEB-12,Sabha,,en,174.91.34.80,kowalik@bell.net,14886468,000000123182836,4,4,"Nothing specific; difficulty with phone comms due to great distance, ie India to Ottawa, but rep was very congenial",4
333267,11-FEB-12,09-FEB-12,Justin,,en,174.92.115.177,mweb@sympatico.ca,14888780,000000123177058,5,5,Can't think of anything.,5
333268,11-FEB-12,09-FEB-12,Alex,,fr,69.159.158.194,perfogym@bell.net,14889504,000000123172051,4,4,"pas grand chose, mise a part je deteste repeter 10 fois pour faire comprendre cque je veux mais bon pour le reste cest bien correcte ",4
333269,11-FEB-12,09-FEB-12,Gabin,,fr,69.159.158.194,perfogym@bell.net,14889506,000000123176352,4,4,je naime pas repeter 10 fois pour me faire comprendre mise a part ca cest bien correcte le service est quand meme bien !!,5
333270,11-FEB-12,09-FEB-12,Denise,,en,50.101.171.244,marsha-normanc@sympatico.ca,14887832,000000123168015,5,5,"Please do NOT always make the first response to a call for help, a ""pawn it off on somebody else"" answer.
This was about the third or forth phone call for the same problem...slow and intermintent cutouts...Denise was the first person to try to help.  Two of the other calls ended in a suggestion to buy and additional router to boost signal...I will be taking that new equipment back to where I purchased it with some embarressment. the solution was rather basic...Thank you very much Denise, and to the other men who did not help me, TRY THE BASICS FIRST! Power and Channel.",3
333271,11-FEB-12,09-FEB-12,Danny,,en,74.15.25.187,crsayeau5@bell.net,14882086,000000123164610,3,4,Have call centress in Canada where the individuals responding to a customer's concerns speak English without an accent.,3
333272,11-FEB-12,09-FEB-12,Oliver,,en,67.71.138.218,susgula@sympatico.ca,14891660,000000123182354,5,5,,5
333273,11-FEB-12,09-FEB-12,Rene Jose,,en,184.147.178.187,nkcl@sympatico.ca,14888978,000000123181339,4,4,,4
333274,11-FEB-12,28-JAN-12,Kurt,,en,76.69.100.62,neversaynever@sympatico.ca,14777262,000000122899520,4,4,"The extra download gb should have been added to my account on Jan. 22 like I was promised by Nas.

It took a phone call from you people on Jan. 29th. after I had already filled out the questionaire on 22nd saying I was not satisfied with the promise of adding 40 gb extra per month that wasn't added.  After the phone call it was added and everything is o.k. now.

Thanks for the concern.

V> Shearing",4
333275,11-FEB-12,05-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14862806,000000123080256,5,4,,5
333276,12-FEB-12,09-FEB-12,Nora,,en,69.157.60.207,mgleeson@sympatico.ca,14888212,000000123179148,5,5,"everything was geart, thank you and thank Nora.",5
333277,12-FEB-12,09-FEB-12,Elizabeth,,en,65.95.227.217,patcoulis@sympatico.ca,14889302,000000123163947,5,5,explain my contract,4
333278,12-FEB-12,09-FEB-12,Lorraine,,en,70.49.221.230,garymaddock@sympatico.ca,14883998,000000123160979,5,5,nothing she was excellent,3
333279,12-FEB-12,09-FEB-12,Lohith,,en,70.31.19.103,pwhite001@sympatico.ca,14889834,000000123172402,5,5,I connected with the call centre on February 8 and spent 1.5 hours with them and the issue was not resolved.  This was too much of my time!,4
333280,10-FEB-12,09-FEB-12,Mohammed Wasay,,en,174.92.66.191,svdenis@bell.net,14891692,000000123163461,4,4,,4
333281,10-FEB-12,09-FEB-12,Shakeel,,en,64.229.133.144,stevenfox@sympatico.ca,14891544,000000123179579,4,3,,5
333282,10-FEB-12,09-FEB-12,Moses,,en,67.71.124.209,dave.nelson@sympatico.ca,14882354,000000123165080,5,5,,4
333283,11-FEB-12,09-FEB-12,David,,en,50.101.68.197,urfbarrie@sympatico.ca,14892306,000000123170641,4,5,,5
333284,11-FEB-12,02-FEB-12,William,,en,69.158.165.167,cats_r_us@sympatico.ca,14827864,000000123006879,5,5,,5
331777,06-FEB-12,05-FEB-12,Kristina,,fr,174.91.255.17,pggeneau@bell.net,14867524,000000123073716,3,,,2
331778,06-FEB-12,05-FEB-12,Deoborah,,en,184.145.85.140,brenthaliskie@sympatico.ca,14862912,000000123075767,4,4,,3
331779,06-FEB-12,02-FEB-12,Vaishnavy,,en,70.50.181.53,roger_wong@sympatico.ca,14836536,000000123007077,1,1,Do not ask to share my computer with your representative.,1
331780,06-FEB-12,05-FEB-12,Jose,,en,64.229.139.111,emilymacan@sympatico.ca,14864118,000000123071295,3,2,"to have technitian with clear voice,I alweys end up with female technitian who
speaks low and too fast that I have to hang up and coll again until a male tech
answares telephon",2
331781,06-FEB-12,05-FEB-12,Luis,,en,76.68.125.154,rdgc@bell.net,14867782,000000123069334,5,5,"Nothing else, the experience was superb. ",5
331782,06-FEB-12,03-FEB-12,Lotfi,,fr,76.71.182.100,monikpoulin@sympatico.ca,14847940,000000123025730,2,1,est-il vraiment nécessaire de se brancher à l'ordinateur et de laisser un technicien fureter dans notre appareil? ne semblait pas savoir exactement quoi faire,2
331783,06-FEB-12,05-FEB-12,Diego,,en,70.30.34.209,dewalt@sympatico.ca,14863784,000000123074606,5,5,,5
331784,06-FEB-12,04-FEB-12,Martina,,en,174.94.124.126,cpk.matthews@sympatico.ca,14854238,000000123055927,5,5,everything was excellent ,5
331785,06-FEB-12,05-FEB-12,Budala,,en,184.151.63.152,ekarn@sympatico.ca,14864074,000000123075612,3,3,"I spoke with 2 people, Grace & Howas.  The name Budala was NOT given to me. A tech is to come to my home to check equipment here.  That will be the final proof of service. Thank you for your help.  Have a good day.",4
331786,06-FEB-12,02-FEB-12,Prem,,en,174.91.13.95,bstrome@sympatico.ca,14827600,000000122999224,5,5,,4
331787,06-FEB-12,04-FEB-12,Tracy,,en,70.25.1.233,miami@sympatico.ca,14858528,000000123059604,5,5,,4
331788,06-FEB-12,05-FEB-12,Soumaya,,fr,65.94.6.125,yvespaq@sympatico.ca,14869324,000000123075355,3,2,Mon problème internet n'a pas été résolu,3
331789,06-FEB-12,04-FEB-12,Ayoub,,fr,174.91.219.122,rofex@sympatico.ca,14859962,000000123056141,5,5,moins d'attente,4
331790,06-FEB-12,05-FEB-12,Med Wassim,,fr,74.15.159.188,denyse.bisson@sympatico.ca,14863766,000000123070435,3,2,"Il aurait dû mieux m'informer des conséquences avant d'effacer les dossiers bloqués dans ""Syncronoser"" ce qui a entraîné l'effacement de tous les dossiers dans ma boîte d'envoi. Ce qui m'a déçue énormément, j'avais conservé les courriels de mes correspondants depuis quelques mois.  Dans ma boîte de réception de Hotmail, j'avais simplement les courriels d'une semaine.  J'ai perdu gros, alors que je voulais simplement supprimer les dossiers qui bloquaient. Malheureusement, on ne m'avait pas prévenue,alors que je l'ai demandé avant qu'il procède, que ça effacerait aussi mes dossiers de la boîte d'envoi.
Après, il était trop tard pour revenir en arrière pour corriger. J'ai donc tout perdu. Déception. Il s'en est excusé sincèrement.",4
331791,06-FEB-12,05-FEB-12,Celina,,en,70.27.156.124,1success@sympatico.ca,14861862,000000123073715,5,5,,5
331792,06-FEB-12,05-FEB-12,Suresh,,en,174.88.248.48,tricia.roet@sympatico.ca,14868948,000000123072410,5,,"Unfortunately, we seemed to be fine throughout the morning but lost our internet in the afternoon until around 5:00 pm. So, we are wandering if our modem might need renewing?",3
331793,06-FEB-12,05-FEB-12,Sarra,,fr,184.148.248.194,gileveille@sympatico.ca,14864554,000000123074635,4,4,"J'avais seulement besoin d'un renseignement,rien de compliqué.",4
331794,06-FEB-12,05-FEB-12,Sylvain,,en,70.54.6.163,jean.newbury@sympatico.ca,14865226,000000123080109,5,5,A little less waiting time on hold but At the same time I realize a lot of calls were ahead of mine =not a big  problem as problems go!!,5
331795,06-FEB-12,25-JAN-12,Hechmi,,fr,174.94.102.166,nicol.christof@sympatico.ca,14738522,000000122829575,5,4,,5
331796,06-FEB-12,04-FEB-12,Gopi,,en,184.147.224.9,donhoffer-heim@sympatico.ca,14854842,000000123065970,3,2,Resolve the problem faster.,4
331797,06-FEB-12,05-FEB-12,Harathi,,en,67.71.142.35,cricciotti@sympatico.ca,14863476,000000123079470,3,2,agent escalated my concern to a higher level person who was to call me back later last night.  The call did not come.  I had to call back myself today (Monday).,3
331798,06-FEB-12,04-FEB-12,Sulochana,,en,65.94.215.79,jsider3@bell.net,14856988,000000123066186,3,3,Speak English more clearly and pay more attention to customer questions. There seemed to be times where the rep was doing something else while I was asking a question and then there were long pauses that propted me to ask if the rep was still on the line,3
331799,06-FEB-12,05-FEB-12,Badreddine,,fr,65.93.155.150,roger.doyon@sympatico.ca,14867956,000000123080217,5,5,"RIEN À DIRE LA COMPÉTANCE DU TECHCNICIEN
A SU TRÈS BIEN RÉSOUDRE LES PROBLÈMES
TECHNIQUES DE LA SITUATION ET CECI AVEC LE SOURIRE ET LA COMPÉTENCE RECONNUE.",5
331800,06-FEB-12,05-FEB-12,Srinivasan,,en,65.94.78.34,mskahan@sympatico.ca,14867050,000000123079620,4,4,I'm not certain I can recommend bell for the internet because of the price.,3
331801,06-FEB-12,03-FEB-12,Luis,,en,184.144.10.179,cathymilec@sympatico.ca,14841042,000000123046345,4,5,I had to go through the same thing twice.  The person who initially helped me passed me on to someone else who asked me the same questions.  It would be better if a call could be handled by one person.,4
331802,06-FEB-12,03-FEB-12,Edwitch,,en,65.92.74.188,chris.hanks@sympatico.ca,14841302,000000123047957,5,5,,4
331803,06-FEB-12,05-FEB-12,Ritwik,,en,69.157.121.213,lucy.mario@bell.net,14866304,000000123079853,5,5,Nothing,4
331804,06-FEB-12,02-FEB-12,Sanjiv,,en,76.68.101.4,murray.hogan@sympatico.ca,14834960,000000123023269,5,5,"Nothing.  The problem was quickly diagnoised and a new power cord for my router was ordered sent, late Friday evening.  It arrived by Purolator at about 11 a.m. Monday morning.  I was back in business by 11:10 a.m.",5
331805,06-FEB-12,05-FEB-12,Kevin,,en,70.26.70.11,adiwan@sympatico.ca,14862140,000000123070753,1,3,,3
331806,06-FEB-12,04-FEB-12,Salvador,,en,74.15.30.42,jstew@sympatico.ca,14856996,000000123052984,4,1,"I would like to have the connection hooked up permanently. As it is now we have a wire running from our house to the pole at the back of our yard.However,your servicemen were great. ",2
331807,06-FEB-12,05-FEB-12,Anne,,fr,184.144.161.171,christophechristel@sympatico.ca,14863328,000000123069668,4,4,,2
331808,06-FEB-12,05-FEB-12,Hedi Sadek,,fr,184.144.161.171,christophechristel@sympatico.ca,14863330,000000123068795,2,1,,2
331809,05-FEB-12,30-JAN-12,Houda,,fr,184.148.253.252,louisbourg2@sympatico.ca,14794140,000000122920008,5,4,,5
331810,05-FEB-12,31-JAN-12,Maria,,en,184.147.55.73,r_foran@sympatico.ca,14808246,000000122972491,5,5,,5
331811,05-FEB-12,02-FEB-12,Shashank,,en,70.30.21.177,micl.rheal@sympatico.ca,14834548,000000123007245,5,5,,4
331812,05-FEB-12,04-FEB-12,Luis,,en,74.14.212.187,joy.moore@sympatico.ca,14856947,000000123061348,5,5,Service was excellent - efficient and helpful technicians,5
331813,05-FEB-12,04-FEB-12,Sebastien,,en,174.93.68.117,ag.nicholls@sympatico.ca,14852642,000000123066180,5,4,,5
332291,10-FEB-12,09-FEB-12,Khalil,,fr,74.15.213.105,ginette.trudel@sympatico.ca,14884234,000000123165269,4,5,"Il ne parlait pas assez fort. Il prenait beaucoup de termes techniques que les gens ne connaissent pas tous. Mais dans l'ensemble, ce fut un bon travail. Mais le 07 février j'avais contacté aussi, mais la personne était québécoise donc plus facile à comprendre et elle m'a donné un très bon service, même un peu mieux que monsieur car elle ne prenait pas de grands termes pour se faire comprendre et elle savait où je me trouvait dans mon écran sur l'ordinateur, tandis que monsieur il se cherchait et se trompait quelque fois entre la droite et la gauche. Mais très bon travail pour les deux personnes.",5
332292,10-FEB-12,09-FEB-12,Kyle,,en,24.26.106.100,mountaintop@sympatico.ca,14888642,000000123163126,4,4," 
Don't like out of country phone assistance. Keep in country. Far better for customers to understand and use.",4
332293,10-FEB-12,09-FEB-12,Oliver,,en,76.69.151.139,aburley1947@bell.net,14879618,000000123179642,3,1,"The people at your call centre do their best, but there is always some difficulty in understanding them due to language issues. Your call centres should be based in the country you are calling from.",2
332294,11-FEB-12,09-FEB-12,Sriram,,en,65.92.115.107,pictouproductions@bell.net,14889620,000000123179917,2,2,Have operators who can speak unaccented english over clear lines without noise and interference,1
332295,14-FEB-12,13-FEB-12,Charbel,,en,67.70.65.209,clistgarten@sympatico.ca,14903760,000000123252110,1,4,"The rep. was inexperienced, didn't know the answer to my problem & at first said it couldn't be done, but changed his mind when I got him to check with his supervisor. The issue was finally resolved.",2
332296,14-FEB-12,13-FEB-12,Nischal,,en,174.89.53.57,bl.connell@bell.net,14902942,000000123252542,3,4,I had a difficult time understanding the representitive.Strong accent.,4
332297,14-FEB-12,04-NOV-08,Dave,,en,65.94.105.178,tasg56@sympatico.ca,4748697,000000093172765,4,5,,5
332298,14-FEB-12,13-FEB-12,Marie,,fr,76.69.172.80,nyxman@sympatico.ca,14909134,000000123240561,5,4,,4
332299,14-FEB-12,13-FEB-12,Juan Carlos,,en,174.94.49.234,rhbobcat@sympatico.ca,14910002,000000123237039,5,5,very satisfied,5
332300,14-FEB-12,13-FEB-12,Nisha,,en,174.95.21.146,segklein@sympatico.ca,14910656,000000123245332,5,5,,5
332301,14-FEB-12,13-FEB-12,Shiann,,en,70.52.41.78,sbonome@sympatico.ca,14910570,000000123249874,5,3,provide satisfactory internet service,3
332302,14-FEB-12,13-FEB-12,Estephania,,en,184.148.116.94,casyd@sympatico.ca,14903412,000000123236339,2,2,On Jan 23 I called bell to change my email password - the technician at that time completely screwed up account  beyond belief...took no responsibility for it.. although yesterdays interaction was better - my frustration remains - I am not impressed with bell at all!!!! ,1
332303,14-FEB-12,13-FEB-12,Anis,,fr,70.55.84.137,jc.stpierre@sympatico.ca,14906348,000000123250978,5,2,un numéro pour avoir acces a tout telephonie internet et television,2
332304,14-FEB-12,13-FEB-12,Eduardo,,en,65.93.84.223,winston.williams@sympatico.ca,14911968,000000123248560,2,2,"I ended up fixing the problem myself by disconnecting my power plug, and rebutting my computer.",3
332305,14-FEB-12,13-FEB-12,Carolina,,fr,184.144.137.239,clemfra@bell.net,14903748,000000123235857,4,5,,4
332306,14-FEB-12,13-FEB-12,Jessica,,en,50.100.184.54,plowndes@sympatico.ca,14909604,000000123249136,4,4,,5
332307,14-FEB-12,13-FEB-12,Ousmane,,en,174.94.9.197,leo_pilon9@sympatico.ca,14907524,000000123241191,5,5,none,5
332308,14-FEB-12,13-FEB-12,Shiann,,en,70.54.62.243,bruce.burley@sympatico.ca,14903170,000000123247377,4,4,as a long time customer it would have been nice to have Bell let me know about better products (perhaps) rather than me having to seriously contemplate switching to cable for the service I wanted.,3
332309,14-FEB-12,13-FEB-12,Atoiya,,en,50.101.138.252,Lloydn@bell.net,14901812,000000123243601,4,4,,5
332310,14-FEB-12,13-FEB-12,Mark,,en,65.93.69.22,wim11@sympatico.ca,14911964,000000123249387,4,4, you listened and responded,4
332311,14-FEB-12,13-FEB-12,Mohamed,,fr,174.93.196.116,fortin.paulandre@bell.net,14905052,000000123242773,2,4,"personnellement je préférerais que se soit des québécois qui nous répondent, car il est difficille de se comprendre quand le technicien ne  parle que difficillement le français québécois",3
332312,14-FEB-12,12-FEB-12,Asma,,fr,70.26.187.113,andre.tagpower@bell.net,14893472,000000123224711,2,1,"avoir un agent plus familier avec le système. Elle m'a demandé un accès à distance, pour changer mon mot de passe sur MyBell.ca que j'avais oublié, puis elle m'a demadé mon usre code et mon mot de PASSE ! ce pourquoi j'ai appelé!
Pour finir par me dire que ça va prendre 72 heures parce que le système étayt 'DOWN' .... Ridicule
Sans comter que je n'entendais rien",3
332313,14-FEB-12,13-FEB-12,Stephen,,en,76.64.94.119,dmacfd@sympatico.ca,14904454,000000123252088,5,4,Things were fine as it was.,5
332314,14-FEB-12,13-FEB-12,Sebastien,,en,74.15.81.166,rdmckay@bell.net,14909910,000000123250743,4,4,,4
332315,14-FEB-12,07-JAN-12,Mokhtar,,fr,174.92.188.80,margotyvondumais@bell.net,14524056,000000122401981,5,4,"ce c,etais pas de votre faute mon ordinateur qui etais fini merci pour le soutien.au revoir.",5
332316,14-FEB-12,13-FEB-12,Afef,,fr,69.159.158.81,clrblr@sympatico.ca,14903772,000000123241585,5,5,,5
332317,14-FEB-12,13-FEB-12,Ronald,,en,74.15.249.200,ronkirsh@sympatico.ca,14910266,000000123248971,1,1,perhaps tell the left hand what the right hand is doing,1
332318,14-FEB-12,13-FEB-12,Andrew,,en,74.15.249.200,ronkirsh@sympatico.ca,14910268,000000123242666,1,1,tell the left hand what the right hand is doing,1
332319,14-FEB-12,13-FEB-12,Eric,,en,70.26.1.72,langacobb@sympatico.ca,14907408,000000123253683,5,4,"Not put my bill up so high that I had to call in the first place.
Eric was great! Polite, and personable.",4
332320,14-FEB-12,13-FEB-12,Ashwini,,en,70.53.43.232,sakacfam@sympatico.ca,14910468,000000123245331,5,5,,4
332321,14-FEB-12,13-FEB-12,Jonathan,,fr,70.52.24.13,claudedeshaies@sympatico.ca,14903710,000000123252697,5,4,s/o,5
332322,14-FEB-12,12-FEB-12,Mudilyar,,en,70.27.156.195,amarcon@sympatico.ca,14893428,000000123222911,5,5,"missing program to retrieved and going to internet more faster/ your people /employee doing well to solve any troubles i called not once but six times due to upgrading programs system, completely satisfied job done well, and keep it up for future, thanks to all.",5
332323,14-FEB-12,13-FEB-12,Dylan,,en,74.15.92.166,larose.durning@sympatico.ca,14907420,000000123240141,5,5,My call was not about a tech issue.  I was looking to see whether I could make some adjustment to the cost - my cable TV company keeps asking me to switch and have a better price.  Dylan offered some excellent suggestions and I will be staying with Bell.  ,5
332324,14-FEB-12,13-FEB-12,Melvin,,en,65.95.141.60,marcoacchione@bell.net,14908092,000000123252779,5,5,"nothing, he was fantastic",5
332325,14-FEB-12,13-FEB-12,Sourour,,en,184.147.38.220,billmac4@bell.net,14902926,000000123236945,5,5,"this representative was charming to deal with and competent.  
",5
332803,10-FEB-12,09-FEB-12,Thorat,,en,50.101.231.46,abmason@sympatico.ca,14879606,000000123171902,4,,"After making several calls re: the same persistent problem, I think that a service call to my home was in order.",4
332804,10-FEB-12,09-FEB-12,Vijayashanti,,en,70.31.180.243,rflechner@sympatico.ca,14890176,000000123174103,5,5,,5
332805,10-FEB-12,09-FEB-12,Bob,,en,174.89.56.41,b.hawthorn@sympatico.ca,14880446,000000123170325,5,5,"Nothing, Jose handled my initial inquiry competently.  Jose also cleaned up a few concerns I had.  He removed programs I did not want and advised me that my Bell antiviris was not connected and did that for me.  I had understood when I called your support centre about four years ago and agreed to purchase the Bell antivius that it was hooked up then.  I had thought it was all along untill Jose advised me it was not.  So I thank Jose very much for doing so. That's the job for your support centre staff is to help out a non-technical person like me do the right thing.  The guy that sold me the service way back should have done the whole job.  Jose spoke clearly, I understood the instructions given and his calm manner in problem solving is an asset to Bell and your customers. The level of service given by Jose was excellant.  This has not alway been my experience with the Bell support centre.",4
332806,10-FEB-12,09-FEB-12,Adnen,,fr,174.94.90.214,claude195@sympatico.ca,14881842,000000123164548,5,5, ien de plus,5
332807,10-FEB-12,09-FEB-12,Atoiya,,en,184.145.58.190,copas1@sympatico.ca,14881988,000000123160171,3,3,for a company like bell i find it completely disorganized nobody seems to know what they doing,2
332808,10-FEB-12,09-FEB-12,Jose,,en,174.95.183.55,sandrageddes@sympatico.ca,14890826,000000123176563,5,4,"I am usually happy with the service I get from sympatico tech support, otherwise I would switch to a less expensive server.",5
332809,10-FEB-12,03-FEB-12,Mark,,en,74.198.9.219,mountainsportscomplex@sympatico.ca,14847998,000000123039419,5,5,They could of followed through with canceling the service that was causing the additional fee. But that was looked after when I did make the call to bell.,5
332810,10-FEB-12,09-FEB-12,Henry,,en,69.156.88.216,frontier-dispatch@sympatico.ca,14883826,000000123178737,1,1,"Communication skills were lacking, two departments working against each other.
Fix the problem and not try to push the problem elsewhere.",1
332811,10-FEB-12,09-FEB-12,Seshadri,,en,69.156.88.216,frontier-dispatch@sympatico.ca,14883828,000000123179776,3,3,"Though problem resolve, but internet was turned off at bell, again same day. Again two departments working against each other.",1
332812,10-FEB-12,09-FEB-12,Joseph,,en,65.92.153.58,davidbhogg@sympatico.ca,14882416,000000123180582,5,5,,5
332813,10-FEB-12,06-FEB-12,Alvaro,,en,74.15.148.246,martin_55@sympatico.ca,14875496,000000123097583,5,5,nothing,5
332814,10-FEB-12,09-FEB-12,Mohamed,,fr,69.159.176.104,benoit.laporte@sympatico.ca,14880662,000000123181057,5,5,,4
332815,10-FEB-12,09-FEB-12,Jay,,en,69.159.17.73,bckmacneill@sympatico.ca,14880570,000000123176483,3,5,"Make sure when you send customer to a certain store,that (Customer Care Rep) specifically told me to go too. Make sure they have the product in stock or confirm that product will be put aside for customer after ordering over phone. I went out of my way today to go to (Brady Square)to get (BELL TURBO Stick) only to be told they have nothing in stock. We made it quite clear to (Customer Care Rep)that it was needed immediately as my wife and daughter were leaving for Sick Kids Hospital on Saturday. I was told by a female customer rep at (Brady Square) that this happens often as(Customer Care Rep)  does not know what store has in stock. I hope this changes. Other than that l remain a loyal BELL customer as stuff happens, and l will now drive or have someone deliver TURBO stick to my daughter and wife in Toronto. Thank You for opptunity to voice concern. Bill MacNeill (705-897-3174)",5
332816,10-FEB-12,09-FEB-12,Imed,,fr,69.159.135.254,fortier.sylvain@sympatico.ca,14883658,000000123182035,5,4,OK pour cet appel.,5
332817,10-FEB-12,09-FEB-12,Chuck,,en,74.12.190.94,asbed@sympatico.ca,14880316,000000123172589,5,5,,5
332818,10-FEB-12,09-FEB-12,Jose,,en,69.157.124.209,wendell.harkness@sympatico.ca,14892602,000000123180596,4,4,,5
332819,10-FEB-12,09-FEB-12,Edwin,,en,174.91.109.126,majenta6969@sympatico.ca,14887502,000000123173939,5,4,,5
332820,11-FEB-12,09-FEB-12,Jose,,en,70.55.2.121,marlene057@sympatico.ca,14887818,000000123163648,5,5,,5
332821,11-FEB-12,09-FEB-12,Houda,,fr,65.92.248.39,sylvie.gorgeon@sympatico.ca,14891738,000000123163359,5,5,,5
332822,11-FEB-12,09-FEB-12,Zied,,fr,184.145.220.238,veronique.r@bell.net,14892398,000000123182578,5,5,"Rien du tout, c'était rapide, courtois, compréhensible, un français impeccable et patient. J'ai été agréablement surprise. ",5
332823,11-FEB-12,09-FEB-12,Suresh kumar,,en,174.88.169.132,ww017@sympatico.ca,14892730,000000123161443,4,4,,4
332824,11-FEB-12,09-FEB-12,Roxanne,,en,69.156.111.174,cblesy@sympatico.ca,14881434,000000123159400,5,5,The service was prompt and efficient.  Very pleased.,5
332825,11-FEB-12,09-FEB-12,Chad,,en,64.231.139.35,ken.macauley1@sympatico.ca,14886279,000000123178158,5,5,"Nothing,it was a real pleasure to communicate with an English speaking technican,such as Chad,he is a class act in my opinion. Ken.",5
332826,11-FEB-12,09-FEB-12,Rohit,,en,174.95.197.12,lynda.gouge@sympatico.ca,14887310,000000123171025,4,4,nothing,5
332827,07-FEB-12,03-FEB-12,Christine,,en,50.101.230.80,pwhelan1@sympatico.ca,14849130,000000123033962,5,5,,5
332828,07-FEB-12,01-FEB-12,Russell,,en,174.95.17.23,elba_@sympatico.ca,14815346,000000122994404,5,5,,5
332829,07-FEB-12,06-FEB-12,Nirupa,,en,70.31.75.164,jerry.crawford@sympatico.ca,14873846,000000123087313,5,4,"I did not need the new modem you sent as all is working well with my set up just now, so I have sent it back.  Nirupa was very clear explaining to me the procedure to send it back.  Thank you..  Also Jason was very helpful to me re-telephone situation when I called on Feb. 3rd.",5
332830,07-FEB-12,06-FEB-12,Marc,,en,74.14.13.195,pj.lewis@sympatico.ca,14876750,000000123090078,2,2,"Communication!!   They said they would return my call within 60 minutes, but it was closer to 2 hours and the service had already been restored.

Also, the technician told me to reset my modem before he knew what the problem was and now I have to rebuild my entire network.",3
332831,07-FEB-12,02-FEB-12,Andrea,,en,174.95.141.111,joanne_kennedy@sympatico.ca,14831974,000000123020853,4,4,I have nothing to add. ,5
332832,07-FEB-12,05-FEB-12,Ajay,,en,70.29.28.106,danielle.salvail034@sympatico.ca,14863584,000000123075257,4,5,courier in 24 hours rather than 24-48 hours. It actually took 45 hours.,4
332833,07-FEB-12,05-FEB-12,Jason,,en,65.94.122.192,henry.schneider@sympatico.ca,14864822,000000123071128,5,1,We were cut off. However I got a call back and the problem was resolved satisfactorily.,5
332834,07-FEB-12,06-FEB-12,Jacqueline,,en,67.71.23.68,new.beginnings@bell.net,14876210,000000123089672,5,5,Hire qualified accounting people so I don't have to call in every month because of an improper 'overcharged' bill!!,1
333285,11-FEB-12,09-FEB-12,Ahmed,,en,76.70.109.90,bruce.a.w.smith@sympatico.ca,14881120,000000123181412,5,4,The consultant seemed to have a very small image of my screen on his screen which made it hard to for him to work on my computer.  ,4
333286,11-FEB-12,09-FEB-12,Gunson,,en,174.92.113.55,gwynbonroberts@sympatico.ca,14884498,000000123174107,3,3,Your employees with very heavy accents are a little difficult to understand especially when one is hard of hearing.  ,5
333287,12-FEB-12,28-JAN-12,Mourad,,fr,67.70.128.160,bertrand.ouimet@sympatico.ca,14771588,000000122893702,5,5,,5
333288,12-FEB-12,31-JAN-12,Mohamed,,fr,70.55.180.17,rolandesaumier@sympatico.ca,14808788,000000122949637,5,5,,4
333289,12-FEB-12,02-FEB-12,Farhana,,en,70.50.198.83,jessica.olivier@sympatico.ca,14831748,000000123023906,4,4,was somtimes difficult to understand as first language was not English,4
333290,12-FEB-12,04-FEB-12,Mahesh,,en,70.27.181.216,wayne.welch@sympatico.ca,14861534,000000123064404,4,3,,3
333291,12-FEB-12,01-FEB-12,Mokhtar,,fr,67.68.167.2,clauclau@sympatico.ca,14813916,000000122988517,3,1,"J'aurais aimé un technicien sur place, mais la distance était trop grande..",3
333292,12-FEB-12,09-FEB-12,Edwin,,en,70.51.66.4,jkgme.paul@sympatico.ca,14885628,000000123171986,5,5,,5
333293,12-FEB-12,27-JAN-12,Dylan,,en,69.156.3.84,robillard06@sympatico.ca,14767656,000000122876743,4,4,,5
333294,12-FEB-12,09-FEB-12,Sondes,,fr,184.144.137.81,dixon4@sympatico.ca,14882788,000000123167798,5,4,,4
333295,12-FEB-12,01-OCT-11,Sabrine,,fr,174.94.122.77,pierettecharbonneau@bell.net,13473754,000000120263580,5,5,,4
333296,12-FEB-12,09-FEB-12,Yousri,,fr,174.92.222.98,alain.horan@sympatico.ca,14879824,000000123179648,4,4,,5
333297,13-FEB-12,12-FEB-12,Moses,,en,69.156.178.3,karenwilson1@bell.net,14897226,000000123221949,5,5,,5
333298,13-FEB-12,12-FEB-12,Ali,,en,174.93.32.96,j.obornick@sympatico.ca,14896472,000000123229192,5,5,,3
333299,13-FEB-12,12-FEB-12,Manoranjith,,en,65.93.111.69,mfkrische@sympatico.ca,14898436,000000123227207,5,5,,4
333300,13-FEB-12,12-FEB-12,Saifeddine,,fr,76.67.204.44,louise.laurencelle@sympatico.ca,14897804,000000123222675,5,4,,5
333301,13-FEB-12,12-FEB-12,Basker,,en,70.29.23.73,livingbasic@sympatico.ca,14897726,000000123228275,4,1,"your customer service representative was fine, it is your service that is a problem.  what is also a problem is every time having to go through layers of technical help, for the same issue, rather than being able to call directly.  also, there is never a customer service manager available to deal with problems directly.",2
333302,13-FEB-12,12-FEB-12,Alfredo,,en,50.101.224.233,acuneen@sympatico.ca,14893210,000000123232970,,,NO CALL WAS MADE TO BELL RE MY INTERNET SERVICE!!!!!,
333303,13-FEB-12,12-FEB-12,Florence,,en,70.51.172.233,sblondin@sympatico.ca,14900218,000000123225622,5,5,,4
333304,13-FEB-12,12-FEB-12,Mitchell,,en,184.144.234.13,yossifr@bell.net,14901524,000000123223945,1,2,"Improve your service.
To hire People that know their job, and not just waste customers time.",1
333305,13-FEB-12,12-FEB-12,Adnan,,en,70.53.47.149,burgieh@sympatico.ca,14894166,000000123226488,5,5,N/A,5
333306,13-FEB-12,12-FEB-12,Saranya,,en,70.31.97.190,philap@sympatico.ca,14899256,000000123222568,5,5,nothing,5
333307,13-FEB-12,12-FEB-12,Siobhan,,en,76.67.87.138,johnddunbar@bell.net,14897008,000000123234645,5,5,Hothing,5
333308,13-FEB-12,12-FEB-12,Malek,,fr,70.53.197.5,bob328@sympatico.ca,14893998,000000123224170,5,4,rien,5
333309,13-FEB-12,12-FEB-12,Mohamed Radhouene,,fr,70.48.189.234,jlinteau@bell.net,14896872,000000123223966,4,4,Attente moins longue sur la ligne,3
333310,13-FEB-12,12-FEB-12,Nejla,,fr,174.89.85.213,denis.marcotte@bell.net,14894994,000000123224913,3,3,Enlever tous les courriels répétitifs qui se sont instalés dans ordi quand votre agent travaillait dedans.Il y avait plus de 5000 courriels.,3
333311,13-FEB-12,12-FEB-12,Elizabeth,,en,184.147.58.176,jon.kilmer@sympatico.ca,14897030,000000123229125,4,5,,4
333312,13-FEB-12,12-FEB-12,Moses,,en,70.49.149.225,ajwood@sympatico.ca,14893274,000000123230157,5,5,Get his name right! He said his name was Noah.,5
333313,13-FEB-12,12-FEB-12,Kristina,,fr,70.29.216.204,doucamour@sympatico.ca,14895234,000000123222512,5,4,Lorsque nos forfait se termine vous devriez appeler vos clients pour renégocier. Parce qu'une augmentation de 25$ pour un mois sa ma mis en rogne et j'ai manquer tout annuler pour une autre compagnie. J'étais vraiment frustré. Heureusement que les personnes que j'ai contacter au service de Bell on répondu a mes attendre.,4
333314,13-FEB-12,12-FEB-12,Zied,,fr,184.144.207.136,jean-guy.damour@sympatico.ca,14896656,000000123233595,5,5,,5
333315,13-FEB-12,12-FEB-12,Stephen,,en,67.70.93.142,sglassford@sympatico.ca,14900328,000000123223438,3,5,"I could not access my wireless network (internet).  B4 calling I rebooted pc, router, added a hirewired port, rebooted, tried with other PCs in house.  Could not access the net.  Support could find no reason for outage and wham by magic it popped back.  We had no idea why it was out for an hour or two and then came back.

One of life's little mysteries.

Once I got back on air.  I went to BELL.CA to get other information.  That experience was extremely unpleasant.  I feel that the website is terrible and avoid using it but as a last hope I sometimes try it out but have never gotten what I want. It is the pits.  The rest of the survey my response is based on the website experience.  I spent a couple of hours of frustration on the site.",1
333316,13-FEB-12,12-FEB-12,Mohamed Abdelkader,,fr,74.15.229.213,beaudoindion@sympatico.ca,14893834,000000123229906,5,5,,5
333317,13-FEB-12,12-FEB-12,Nora,,en,69.157.12.112,vsockett@sympatico.ca,14901270,000000123230092,5,5,"nothing, always happy with Bell service",5
333318,13-FEB-12,12-FEB-12,Kumar,,en,76.64.95.54,james.beauchamp@sympatico.ca,14896554,000000123227063,5,5,,5
333319,13-FEB-12,12-FEB-12,Eddy,,en,70.24.76.36,evelyngodard@bell.net,14895524,000000123232641,5,5,,5
333320,13-FEB-12,12-FEB-12,Richard,,en,174.93.250.246,adohn@sympatico.ca,14893232,000000123223415,4,4,,5
333321,13-FEB-12,12-FEB-12,Basker,,en,74.14.205.12,norm55@sympatico.ca,14898928,000000123229002,5,5,"Nothing.
Severice excellent as always",5
333322,13-FEB-12,12-FEB-12,Ronald,,en,184.148.136.61,aurora905@sympatico.ca,14893694,000000123227865,5,5,"excellent service - Ronald was very 
patient with me and I clearly understood him.   The problem was my own fault - I had not changed the date back to 2012 from working in Excel in 2011 the day before !!!!!!",5
331814,05-FEB-12,01-FEB-12,Phillip-Michael,,en,64.229.239.67,susan.poirier@sympatico.ca,14824292,000000122996104,5,5,Nothing.  The person who I spoke with was very patient and I do appreciate that.  The person helped me set up the new modem and made sure that it worked before we disconnected.  ,5
331815,05-FEB-12,02-FEB-12,Nadine,,fr,174.93.161.53,paradis.r@sympatico.ca,14835416,000000123004601,4,4,"Le probleme provient du fait que la facture est mal faite,  elle n'indique pas toutes les infos [ ou mal...] qui sont necessaires pour bien la comprendre ...",4
331816,05-FEB-12,04-FEB-12,Ashley,,en,70.26.82.32,jhaidasz@sympatico.ca,14856660,000000123061096,5,5,"The rep was very good. it did take to long in the queue to get a real person.
",5
331817,06-FEB-12,10-JAN-12,Milo,,en,64.231.188.105,shiraz_sorathia@sympatico.ca,14560522,000000122473318,3,3,,4
331818,06-FEB-12,26-JAN-12,Mahender,,en,67.71.139.181,ifyfe@sympatico.ca,14748262,000000122852333,1,1,Taken less than 7 days to restore service.,1
331819,06-FEB-12,04-FEB-12,Med Amine,,fr,65.93.55.54,jacqueline064@sympatico.ca,14856362,000000123054513,5,5,Rien d'autre,5
331820,06-FEB-12,05-FEB-12,Gautham,,en,67.70.154.91,dickinez@sympatico.ca,14863820,000000123072204,5,5,No suggestions,4
331821,06-FEB-12,05-FEB-12,Lukasz,,en,184.144.36.213,dmlohnes@sympatico.ca,14863878,000000123074688,5,5,Excellent sevice,5
331822,06-FEB-12,03-FEB-12,Hency,,en,76.64.116.254,regnier9066@bell.net,14849390,000000123035724,5,5,,5
331823,06-FEB-12,02-FEB-12,Abid,,en,174.95.128.247,elizabeth.jennings@sympatico.ca,14829534,000000123022636,5,4,"The technician,Abid, was very patient, knowledgeable and helpful with my computer issues. His supervisor called later and was also very helpful and knowledgeable.Today, I just received the cable for my new modem.It now works, however, my computer seems to be working even slower than before. I'm going to call a technician to see why it's so slow.",5
331824,06-FEB-12,02-FEB-12,Jan,,en,69.157.55.85,dimouck@bell.net,14829018,000000123015910,4,4,Hire more employees like the one I spoke to.  He was very informative and explained every thing to my satisfaction.  Also he didn't try to  hard sell me other products I was not interested in. ,3
331825,06-FEB-12,05-FEB-12,Ingrid,,en,70.29.68.114,hbunni@sympatico.ca,14864788,000000123072834,5,5,Hire more Techs like Ingrid and forget about those techs from India.They talk too fast and have heavy accents.,5
331826,06-FEB-12,04-FEB-12,Mauricio,,en,184.147.188.248,dawolf@bell.net,14854528,000000123066167,4,1,We would have appreciated being referred to a local repair technician.,5
331827,06-FEB-12,04-FEB-12,Mohamed,,fr,74.210.134.137,johanne66lamarche@sympatico.ca,14856858,000000123050400,2,5,j ai trouver le garcon tres peu patient avec moi car je suis pas habituer avec les ordinateur encore je suis tres debutante.,3
331828,06-FEB-12,05-FEB-12,Salvador,,en,70.27.140.181,rickcape@bell.net,14867840,000000123078327,4,4,,5
331829,06-FEB-12,05-FEB-12,Mohamed,,fr,76.68.151.238,michelechevigny@sympatico.ca,14866836,000000123078555,5,4,des produits de meilleures qualités,5
331830,06-FEB-12,02-FEB-12,Amy,,en,206.177.43.74,alymar@sympatico.ca,14826476,000000123015937,1,1,"We have gone with another carrier.  Our experience with Bell has been less than stellar.  You have ripped us off for years with inflated prices, and once we let you know we are going elsewhere, you miraculously come up with a lower price.  We're sick and tired of it.  As a person who runs their own business - I always provide my customers with the best price possible.  You could learn some things from small business owners.  These comments are no reflection on Amy, who is just doing her job.  She performed the way that Bell would expect her to.",1
331831,06-FEB-12,01-FEB-12,Saifuddin,,en,174.95.201.179,ostrotpi@sympatico.ca,14821618,000000122974304,4,4,,4
331832,06-FEB-12,01-FEB-12,Mario,,en,174.95.201.179,ostrotpi@sympatico.ca,14821616,000000122975433,4,4,,4
331833,06-FEB-12,05-FEB-12,Moses,,en,70.31.222.222,tmerulla@sympatico.ca,14868902,000000123069582,1,1,The technician told me that he could not resolve the isseu and he would have someone call me back in 45 minutes. Well already 26 hours have passed and no one has called me back ,1
331834,06-FEB-12,04-FEB-12,Gavin,,en,50.101.148.135,cjrogal@bell.net,14854090,000000123058014,5,5,nothing thankyou everything was taken care of promptly and the csr was very friendly and helpful,5
331835,06-FEB-12,03-FEB-12,Dylan,,en,174.91.81.114,reedie2@bell.net,14849380,000000123044709,3,3,"Bell's policy in bamboozling your customers with the back room dealings of your ""secret"" loyalty department only further my feelings that your practises abuse your long term loyal customers. 
I would be willing to meet and share my experiences with your department, or attend one of your focus sessions.",2
331836,06-FEB-12,05-FEB-12,Karla,,en,76.68.116.186,phillips.tichy@sympatico.ca,14867552,000000123076042,5,5,,5
331837,06-FEB-12,04-FEB-12,Gautham,,en,184.144.108.155,magister@sympatico.ca,14858020,000000123054638,4,2,"Nothing needed to improve customer service approach ... HOWEVER ... 

We were left without internet service for 28 hrs due to lack of phone services as they go together.  Then we found out that our phone service was apparently cut off by a Bell tech who selected the wrong customer in our building!!!

Not happy to learn cause of lack of service.  Be interesting to see if our internet & home phone service receive adjustment!",3
331838,06-FEB-12,03-FEB-12,Ridha,,fr,76.67.164.133,claude-renee@sympatico.ca,14841432,000000123032823,5,5,"Baissez le prix de la facture...le concurrent est beaucoup moins cher pour  plus de service. internet, tél. et cable.",4
331839,06-FEB-12,05-FEB-12,Samantha,,en,74.15.93.97,dpaddle@sympatico.ca,14863942,000000123073703,5,5,nothing I could not believe the service I recieved,5
331840,06-FEB-12,03-FEB-12,Manel,,fr,174.88.224.186,suzanne-cote@bell.net,14851040,000000123034388,2,2,"me conformer la date de visite ou de livraison, j""ai perdu une journée de travail à attendre!",3
331841,06-FEB-12,04-FEB-12,Sana,,fr,174.93.199.211,gillesgagne30@sympatico.ca,14855674,000000123053066,4,2,conclusion de l'appel mon ordinateur avait un bris soit la carte réseau du sans fil pour la connexion internet.  J'ai appelé mon vendeur et le problème venait d'une connexion qui était fermée.  Mon a été réglé par lui.,4
331842,06-FEB-12,05-FEB-12,Med Waheb,,fr,76.67.87.161,alexandre.gray@bell.net,14862246,000000123080018,5,5,a rien merci boucou a vou,5
331843,06-FEB-12,03-FEB-12,Rahim,,en,198.103.182.130,patrick.des@sympatico.ca,14848630,000000123032882,1,1,Offer home networking support.,3
331844,07-FEB-12,29-JAN-12,Mohamed Amine,,fr,65.92.166.139,eric.marcotte@sympatico.ca,14782636,000000122910176,5,4,Tous étais ok,4
331845,07-FEB-12,06-FEB-12,Radhika,,en,70.29.64.239,terrym1944@sympatico.ca,14878408,000000123087894,5,5,,5
331846,07-FEB-12,06-FEB-12,Obe,,en,65.95.108.189,jack039@sympatico.ca,14873494,000000123088375,4,4,check billing dept that they get numbers wright and please stop trying to scam the customer you only drive customers  to  rogers and shaw,2
331847,07-FEB-12,06-FEB-12,Mouna,,fr,70.52.74.9,d_lapierre@bell.net,14871460,000000123081410,1,1,aucune aide,1
332326,09-FEB-12,06-FEB-12,Michelle,,en,76.70.86.132,bimrie@bell.net,14870502,000000123082411,5,5,Nothing. Michelle was well informed and answered all my questions. She clearly explained all my options.,5
332327,09-FEB-12,03-FEB-12,Meriam,,fr,174.92.233.157,anneclaude5222@bell.net,14839902,000000123040158,4,5,,5
332328,09-FEB-12,10-JAN-12,Oscar,,en,64.229.225.89,ellentait@sympatico.ca,14551966,000000122478033,3,2,,3
332329,09-FEB-12,10-JAN-12,Emmanuel,,en,64.229.225.89,ellentait@sympatico.ca,14551968,000000122467083,4,4,,3
332330,11-FEB-12,09-FEB-12,Chenrup,,en,184.151.63.229,niemi@sympatico.ca,14888950,000000123180872,3,2,"Representative tried to answer my question, but couldn't access the information I needed. He could see that there was an open ticket on my account, but couldn't give me any details about it.",3
332331,11-FEB-12,04-FEB-12,David,,en,64.231.200.191,kimlar@sympatico.ca,14857294,000000123054988,5,5,better prices,5
332332,11-FEB-12,09-FEB-12,Pedro,,en,70.31.99.226,lbreivik@bell.net,14886728,000000123177090,5,4,The technician who installed the service should have informed me of the wireless thing.,4
332333,11-FEB-12,09-FEB-12,Nafti,,fr,76.67.189.36,mmmeunier@sympatico.ca,14888531,000000123177048,4,4,,4
332334,11-FEB-12,31-JAN-12,Ammar,,fr,74.12.167.176,jfdj@sympatico.ca,14804206,000000122968062,5,4,rien de plus,5
332335,12-FEB-12,09-FEB-12,Manoj Sandra,,en,174.91.79.2,higginsw@bell.net,14884688,000000123160352,5,5,"The installer that set up my modem, put in the wrong e-mail address for me. (higginsw@bell.ca). I kept getting a error message, and he said to call for internet help. I did this, and talked to a lady, who said it would not be set up until after 12 midnight, Feb.8th.
I still got the error message on Feb. 9th, and called again. Manoj Sandra said that my address should be higginsw@bell.net, and did a very good job of setting me up in Windows Live Mail.",5
332336,12-FEB-12,09-FEB-12,Kishore,,en,174.95.182.81,frankgal@sympatico.ca,14883768,000000123169323,5,5,,5
332337,12-FEB-12,29-JAN-12,Hatem,,fr,70.26.185.208,sauvegervais@sympatico.ca,14787154,000000122914838,5,5,,5
332338,12-FEB-12,06-FEB-12,Gavin,,en,174.95.98.22,algilker@sympatico.ca,14869880,000000123085815,5,5,,4
332339,12-FEB-12,09-FEB-12,Olivier,,en,184.148.173.94,crdorion@sympatico.ca,14882066,000000123181217,4,2,"the customer rep was advised that i worked until 5pm, which i would leave work at 2pm and not to send anyone before 3pm. i took 2hrs off work to be here for 3pm just to find out they had oome at around 130pm. called on Saturday and advised them of situation, they again said they wud reattend after 3 on Sunday. I again leave work early to be here for 3pm and guess what. the tech came again around the 130ish time to which i was not home again. i called again on Sunday at around 3pm to be told by that customer rep that those kinds of time setups are not possible. I fully understand that and why they wudn't do that, but i sure wish the other 2 reps would have mentioned that so that i wouldn't have had to waste hours of work time at $50/hr. i'm really not impressed! lost $200 of my work time and problem still not resoved.. no internet or very limited up and down service for over 5-6 days now and still have to wait till Tuesday as i'm not available to be here from noon to 1800hrs. unacceptable behavior and instructions from 2 clerks that led to this frustration. ",
332340,12-FEB-12,09-FEB-12,Danielle,,en,174.91.152.68,vmfpromotions@sympatico.ca,14892460,000000123166722,5,5,,5
332341,12-FEB-12,09-FEB-12,Anne,,fr,184.161.125.11,llaurier9@sympatico.ca,14887030,000000123176491,4,4,"La propose a dit  J'aurais droit a un credit pour mon service internet. La ligne a coupe et je  n'ai pas parler avec le business. Bureau



",4
332342,12-FEB-12,06-FEB-12,Zee,,en,174.92.81.125,maryostien@sympatico.ca,14875524,000000123098502,4,4,,4
332343,12-FEB-12,31-JAN-12,John,,en,64.229.237.35,hanif.l@sympatico.ca,14803264,000000122970322,3,1,Listen to me and then diagnose the problem rather than jumping to conclusions. I solved the problem myself and I don't even have the training of a Bell technician!,1
332344,12-FEB-12,09-FEB-12,Andre,,en,70.51.162.108,bmagord@sympatico.ca,14880918,000000123180190,4,5,No improvement necessaryIt was fine just as id,4
332345,12-FEB-12,09-FEB-12,Tyler,,en,65.92.65.60,norman.cloutier@sympatico.ca,14889034,000000123181709,2,2,"We were told we show have an internet speed of about 4 and I'm lucky to get 2 to 3 on a good day. Can't figure it out I have had several tech people involved and they all tell me I live too far from the central station? I would be happy with 4 speed but it won't happen?
Confused.",
332346,12-FEB-12,09-FEB-12,Stacey,,fr,70.49.78.72,schrody@bell.net,14890934,000000123173450,4,4,,5
332347,13-FEB-12,12-FEB-12,Romeo,,en,66.11.78.137,barrs2@sympatico.ca,14893802,000000123224589,3,1,Have the field techs and customer service techs communicate better with each other.,2
332348,13-FEB-12,12-FEB-12,Aleem,,en,76.67.36.254,gematt@bell.net,14895866,000000123223441,3,3,"Sometimes it was hard to hear him, and my computer is still slow, and that little circle still takes awhile to get to the point.  The cursor will jump to another point where I am not even typing, though I did not mention this to him. ",4
332349,13-FEB-12,12-FEB-12,Eric,,fr,69.157.128.176,riou.frank@sympatico.ca,14899752,000000123223950,5,5,,5
332350,13-FEB-12,12-FEB-12,Claudia,,en,70.48.219.75,harrismd@sympatico.ca,14896178,000000123226091,5,5,"Nothing the service was excellent and thank you very much for helping with my problem through your representative,Mike Harris Sr.",5
332351,13-FEB-12,12-FEB-12,Alex,,en,184.148.116.240,normandlinda@bell.net,14898942,000000123227413,5,5,Dropped off a large box of $100.00 Bills,5
332352,13-FEB-12,12-FEB-12,Etienne,,en,70.50.98.40,fjansene@bell.net,14895650,000000123229140,4,4,Set up a bell email icon for me,3
332353,13-FEB-12,12-FEB-12,Paola,,en,69.159.2.25,d_rancourt@sympatico.ca,14894778,000000123234537,5,5,same,5
332354,13-FEB-12,12-FEB-12,Bob,,en,76.69.32.189,nelda83@sympatico.ca,14898852,000000123223310,4,4,Restored Outlook Express instead of switching to Windows Live mail,5
332355,13-FEB-12,12-FEB-12,Maria,,en,174.115.11.103,b.kurio@sympatico.ca,14893734,000000123228602,4,1,"This service call was acceptable. The issue I have is with the prior call where the agent was very helpful. However, upon assisting me to reduce costs, I was NOT informed that the internet service change would result in a new Bell proprietary modem/router box which has totally changed (and degraded) my internet and home wifi performance and experience. To the extent that if this is not resolved I will change providers.",3
332356,13-FEB-12,12-FEB-12,Mary ruksana,,en,174.95.94.108,bill.oliver@sympatico.ca,14893916,000000123225248,5,5,it was well handled in every way by the technician (mary I think),5
332357,13-FEB-12,12-FEB-12,Oscar Ernesto,,fr,174.92.218.13,b1msde99@sympatico.ca,14893744,000000123224335,5,4,,5
332358,13-FEB-12,12-FEB-12,Cesilia,,en,174.92.105.90,irenemcerlean53@sympatico.ca,14896412,000000123225368,5,5,nothing,5
332835,07-FEB-12,06-FEB-12,Sahali,,fr,67.68.114.226,claude.lacombe@sympatico.ca,14871230,000000123085994,5,5,rien tout était parfait,5
332836,07-FEB-12,04-FEB-12,Meriam,,fr,67.68.181.241,yvon.veilleux@sympatico.ca,14861796,000000123052978,4,5,,4
332837,07-FEB-12,02-FEB-12,Manel,,fr,65.94.253.50,mourad_wahou@sympatico.ca,14834856,000000123008682,3,3,etre precis dans les informations et respecter vos engagement vers vos clients dans les contrats fait par téléphone.,2
332838,07-FEB-12,01-FEB-12,Manel,,fr,76.65.82.151,georgettepatry@bell.net,14816194,000000122976255,1,4,je l'ai dit dans laréponse précédente,1
332839,07-FEB-12,27-JAN-12,Flahi,,fr,76.65.82.151,georgettepatry@bell.net,14760900,000000122864519,1,1,vous auriez du envoyer un technicien dès le premier appel plutôt que de me faire faire pleins de choses sur mon ordi et de m.envoyer 2 modem et de me faire passer pour une folle par vos représentants.,1
332840,07-FEB-12,01-FEB-12,Basker,,en,174.95.203.179,jrobidas@sympatico.ca,14818260,000000122974023,5,2,Turns out the internet was down on Wednesday February 1st from 6:20AM to 9:40AM. I phoned and eventually was told about an unknown problem in my area.Same pattern played out on Thursday February 2nd but this time you had an intro indicating the interruption.I frequently work from home expecially at month end (finance) via VPN for video conference meeting which I lead. This had to be scheduled maintenance at the worst possible time for me. Any way of finding out ahead of time for planned interuption in my area?,
332841,07-FEB-12,01-FEB-12,Kelly,,en,65.94.28.18,taper@sympatico.ca,14824532,000000122980330,1,1,"I was extremely dissatisfied with this conversation.  I mentioned how I have been considering switching to another carrier and your representative said that given my situation perhaps that would be an option to think about.  Talk about loyalty for someone who uses Bell for their cell phones(3), internet and land line.  Also the problem was never rectified.  Also there was no mention of compensation for this problem that has been ongoing for several months now.  Please review the conversation and hear how your rep was encouraging my wife to switch out.  I would welcome the opportunity to speak to you in person.  I surely feel that as a loyal customer I am entitled to some perk.",1
332842,07-FEB-12,05-FEB-12,Gopi Rathinam,,en,74.15.0.115,keithblair@sympatico.ca,14865768,000000123075060,4,5,,5
332843,07-FEB-12,06-FEB-12,Amy,,en,70.24.179.76,rbourd@sympatico.ca,14877048,000000123098182,5,4,"I have been a bell client for 20+years
My montly contribution to Bell $220/m.
I was often crticized for not getting full value 4 the $ spent.Competition forced me 2 challenge Bell.After 1 year
and many exchanges with patient Bell supporters,I may have found a level of satisfaction;Will see in next 6 months.  
Is Bell not interested in helping reduce a customer's service cost? Is
a periodic not possible? ",5
332844,07-FEB-12,01-FEB-12,Guylaine,,fr,174.91.202.117,christine.hervieux@sympatico.ca,14813818,000000122990981,3,3,Je verrai si j'aurai à vérifier à nouveau ma facture la prochaine fois...,3
332845,08-FEB-12,05-FEB-12,Eka,,en,69.158.22.111,akmanos@sympatico.ca,14862210,000000123076892,,,"GET MY BILLING CORRECT ONCE AN FOR ALL!I'M TIRED AND BEYOND ANNOYED THAT YOU OFFER ME A CONTRACT BUT DON'T HONOUR THE PRICE YOU QUOTE ME...YOU ALWAYS CHARGE ME MORE. GET IT RIGHT THE FIRST TIME, NOT 6 MONTHS INTO THE CONTRACT, IF I'M SO LUCKY. ROGERS WOULD LOVE MY BUSINESS!!!!!! BELL SYMPATICO IS REALLY GOING DOWN THE DRAIN IN MY OPINION...IT SUCKS BASED ON MY YEARS OF BAD EXPERIENCES WITH YOU!!! WE'LL SEE IF THIS PERSON GOT THE BILLING CORRECT ON MY NEXT BILL, THEN I'LL BE SATISFIED. BUT BASED ON PAST EXPERIENCE, I WON'T HOLD MY BREATH THAT SHE WAS ANY BETTER THAN THE REST OF THE IDIOTS I HAVE DEALT WITH!!!!",1
332846,08-FEB-12,06-FEB-12,Ruth,,en,74.12.48.162,anne.nickson@sympatico.ca,14870064,000000123097286,4,5,,4
332847,08-FEB-12,06-FEB-12,Mirane,,en,69.158.79.173,m.pittman@sympatico.ca,14875196,000000123098713,5,4,,4
332848,08-FEB-12,26-JAN-12,Hechmi,,fr,184.151.115.100,d.yalenti@sympatico.ca,14745516,000000122854451,5,5,Malgré que votre soutien technique est excellent il y a un manque flagrant dans votre système de facturation.,1
332849,08-FEB-12,03-FEB-12,Preethi,,en,50.101.57.173,mterner10@bell.net,14848064,000000123030780,5,5,,4
332850,08-FEB-12,06-FEB-12,Madhu,,en,184.147.188.11,rickyp3@sympatico.ca,14877196,000000123081302,1,2,"everyone being on the same page!

every time I call I had to start explaing my issue from the beging... and everytime I was told something different...",2
332851,08-FEB-12,06-FEB-12,Amany,,fr,174.92.162.46,aigles.royales64@bell.net,14869794,000000123097533,4,,quand on parle a des personne de bell qui fasse leur job car il y as des personne ne fait rien et toujour a recommencer et avoir des lettre de bell et de se faire menacer surtout  ,1
332852,08-FEB-12,30-JAN-12,Eya,,fr,174.140.108.125,berthiaume.luc@sympatico.ca,14789544,000000122923799,4,4,le problème nA pas été réglé car je ne peux toujours pas faire une recherche totale d'antivirus cela créé un doute sur l'efficacité du service sécurité,4
332853,08-FEB-12,24-NOV-11,Sharon,,en,76.71.38.170,wendy_wendy7@sympatico.ca,14095690,000000121465273,5,5,"not a thing
",5
332854,08-FEB-12,02-FEB-12,Mohamed,,fr,65.92.129.65,giuseppe.lavoratore@sympatico.ca,14830472,000000123014035,5,5,,4
332855,08-FEB-12,31-JAN-12,Moez,,fr,76.68.198.81,vic.jeannemance@sympatico.ca,14810618,000000122947827,5,5,,5
332856,08-FEB-12,04-FEB-12,Leni,,en,65.95.138.147,dkafisher@sympatico.ca,14854756,000000123057710,5,5,,5
332857,08-FEB-12,05-FEB-12,Bryan,,en,64.231.6.124,cloutier_family@sympatico.ca,14863412,000000123069593,4,3,Somewhat equals that it required system evaluation over time to resolve an intermitent interruption... Tech promised follow which he did... was eventually resolved satisfactorily,5
332858,08-FEB-12,06-FEB-12,Saranya,,en,184.147.59.72,margaretken@sympatico.ca,14875388,000000123096874,1,1,the trainig of the technicians  Michael on Feb 8th finally completed the job in a very short time the others Gerald Sergio and others whose names will be on your recorded versions if they were recorded at all I think you Mr. John Watson should review and pay attention tothe recordings  Today is February 8th and hopefully I will not have to contact your techs ever again  except Michael or Mike who knows what he is doing  he should be a supervisor or teach the other ones how to do their jobs properly.Saranya tried hard but when she didnt know the answer she turned me over to another person who didnt know much more Why am I paying70.90 plus for internet a total bill of  151.49 for this kind of service,1
332859,10-FEB-12,09-FEB-12,John,,en,184.147.10.171,jbbeckett@sympatico.ca,14885266,000000123161886,5,5,Bell employees have always help me with any issues that I have..,5
332860,10-FEB-12,09-FEB-12,Ameer,,en,70.30.23.207,cmds@sympatico.ca,14881914,000000123162481,5,5,,5
333323,09-FEB-12,03-FEB-12,Ali,,fr,70.24.251.135,diane_besner@sympatico.ca,14842334,000000123030428,5,5,"Lors du changement du système de boîte vocale, les instructions au téléphone étaient loin d'être claires et précises, pour nous qui ne sommes pas tombés dans la marmite de l'informatique à la naissance!!! 
Ça ne fonctionnait pas. 
Nous avions certains problèmes qu'un appel a Hakima a réglé.
Puis Hakima nous a donné les informations nécessaires et les renseignements qui nous ont guidé dans les démarches subséquentes. Lesquelles se sont très bien déroulées avec Ali.
Quand vous faites des changements pensez aux gens qui sont nuls en informatique... à moins que ce ne soit une tactique pour que nous ""upgradions"" , comme disent les jeunes, notre système???
En attendant, merci à Hakima et Ali pour le respect accordé dans le règlement de notre problème.",5
333324,09-FEB-12,04-MAR-10,Youcef,,fr,70.30.177.150,remy.matte@sympatico.ca,8121587,000000106749850,4,4,,4
333325,09-FEB-12,06-FEB-12,Julio,,en,70.29.73.222,cioffi@sympatico.ca,14871190,000000123087729,5,5,Great service from the gentelman. Very helpful and polite.,3
333326,09-FEB-12,06-FEB-12,Rolando,,en,99.251.142.143,prash@sympatico.ca,14876824,000000123090844,1,1,"Restore my internet! Note: this is not about the people I talked to--on Monday, on tuesday, On Wednesday on thursday. Each day they were very cordial.  After spending over 1 hour on the phone each of these days, nothing was resolved and twice there was a statement that perhaps head office had not switched over the account yet so wait until midnight and then try again.  Guess what, I am still trying!!! Finally, yesterday I spoke to someone in Canada--AMAZING--and again after some time, he suggested a service tech appt. Nice guy came today for 4 hours.  Still nothing resolved.  Now there is an order in to the Bell cable guys to check the cable from the substation to my home. It could be anytime--maybe this month! The reason why I am starting--just starting--to lose my cool is that I had perfect service until I decided to upgrade a week ago to Fibe 12. Since that order was placed I have had no internet. I have lost several hours each day since Sunday, reconfiguring, unplugging and restarting my modem as per the instructions given by phone from one of the Bell service reps--all to no avail. Today I took my laptop to my neighbours to check email and do bills.  Maybe i should have switched to Rogers instead of upgrading!",2
333327,09-FEB-12,06-FEB-12,Anne,,en,184.145.8.215,gordon.standish@sympatico.ca,14872934,000000123087624,4,4,I was happy to speak to Anne as her English was very good and I could understand all she said.  Other times we have had representatives whose English was terrible.  An improvement of that problem should be looked into.,5
333328,09-FEB-12,06-FEB-12,Jordan,,en,70.26.67.35,saeed.zaidi@bell.net,14877594,000000123097332,1,1,,5
333329,09-FEB-12,06-FEB-12,Joseph,,en,24.215.55.100,rtp8@sympatico.ca,14877466,000000123083876,4,4,,5
333330,09-FEB-12,05-FEB-12,Mohamed,,fr,70.31.209.26,bertrandpaquette@bell.net,14862698,000000123071486,5,5,,4
333331,09-FEB-12,03-FEB-12,Ali,,en,67.70.108.23,v.lentini@sympatico.ca,14851722,000000123034598,4,5,I really cannot think of anything more.,5
333332,09-FEB-12,26-JAN-12,Jhon,,en,74.12.19.39,s_c_jones@sympatico.ca,14754010,000000122841780,5,4,Nothing really.,5
333333,09-FEB-12,06-FEB-12,Pamela E,,en,76.64.8.124,robert.penfold@sympatico.ca,14877302,000000123087511,5,5,nothing,4
333334,09-FEB-12,04-FEB-12,Mario,,en,70.53.119.79,tonyday@sympatico.ca,14861220,000000123055265,3,4,Getting connected with the service rep could be made easier,4
333335,09-FEB-12,02-FEB-12,Lisa,,en,74.14.3.106,roadmagnet@sympatico.ca,14836428,000000123001417,3,3,Once Bell realized they sent cancellation notices to customers in error they should have contacted them. Not doing so and having customers upgrade to a more expensive service unnecessarily is very dishonest and reprehensible.,2
333336,09-FEB-12,04-FEB-12,Reuben,,en,67.68.40.66,athomas000@sympatico.ca,14853108,000000123059690,4,3,,4
333337,09-FEB-12,01-FEB-12,Diana,,en,184.146.163.123,tkcanning@sympatico.ca,14824806,000000122984637,4,4,,4
333338,09-FEB-12,05-FEB-12,Evangeline,,en,174.95.207.224,joseph.andrews034@sympatico.ca,14865526,000000123075624,3,3,It took me approx. 89 minutes on the telephone to deal with my issue. I was passed from one person to the next. It was a most frustrating experience. 89 minutes is too long to expect anyone to wait on the telephone.,2
333339,09-FEB-12,05-FEB-12,Lotfi,,fr,65.92.222.171,cadoux@bell.net,14863048,000000123079257,5,5,,5
333340,09-FEB-12,05-FEB-12,Zaccheus,,en,70.27.73.151,rantonio@sympatico.ca,14867742,000000123073446,5,5,everything was great,5
333341,09-FEB-12,05-FEB-12,Melvin,,en,174.91.195.217,4swan@bell.net,14861894,000000123072940,5,5,,5
333342,09-FEB-12,06-FEB-12,Noureddine,,fr,70.52.32.70,bungee@bell.net,14870760,000000123095504,5,4,,4
333343,10-FEB-12,09-FEB-12,Justin,,en,70.49.243.254,oneil_9@sympatico.ca,14889152,000000123165885,5,5,"The first representative, was a bit difficult to understand.",5
333344,10-FEB-12,09-FEB-12,Darlene,,en,207.164.79.12,loubazoo@sympatico.ca,14887108,000000123172472,5,5,Nothing,5
333345,10-FEB-12,09-FEB-12,Mohammed,,en,65.92.162.100,noby@sympatico.ca,14888994,000000123181392,5,5,,5
333346,10-FEB-12,09-FEB-12,Zoubeir,,fr,69.159.131.39,ray.ruest@sympatico.ca,14889994,000000123165427,5,5,,5
333347,10-FEB-12,09-FEB-12,Hedi Sadek,,en,69.157.170.58,ghafari@sympatico.ca,14884164,000000123173506,5,5,,5
333348,10-FEB-12,09-FEB-12,Nizar,,fr,70.52.106.250,geraldestelle@bell.net,14884118,000000123174192,5,5,,4
333349,10-FEB-12,09-FEB-12,Ruth,,en,99.241.27.218,nebarai@sympatico.ca,14888838,000000123177250,5,5,Keep doing more of the same things your colleague for me,5
333350,10-FEB-12,09-FEB-12,Hassen,,fr,69.157.176.102,jacqueslevesque@sympatico.ca,14885074,000000123179549,5,5,c était ok ,5
333351,10-FEB-12,03-FEB-12,Wafa,,fr,216.209.117.7,rache@sympatico.ca,14849198,000000123029295,5,4,"Si Wafa est l'homme à qui j'ai parlé, je suis très satisfaite. Mais j'ai parlé à une dame par la suite au sujet de l'internet et elle n'était pas du tout aidante.Elle insistait que Bell ne pourrait rien faire pour l'internet.",1
333352,10-FEB-12,09-FEB-12,Anis,,fr,69.156.133.7,rogerbeaupre@bell.net,14890450,000000123171171,5,4,,5
333353,10-FEB-12,09-FEB-12,Melvin,,en,67.68.38.132,geckos@sympatico.ca,14884070,000000123163289,5,5,,5
333354,10-FEB-12,09-FEB-12,Marcus,,en,67.68.38.132,geckos@sympatico.ca,14884072,000000123161243,5,5,,5
333355,10-FEB-12,09-FEB-12,Hector,,en,70.31.105.200,rzubyk53@bell.net,14890678,000000123162875,3,1,"get all people on track , one tells me as i was speaking to them my internet showed it was down and by no means it was , i got a call to my cell and gopt a voice mail saying to call this number reguarding my internet , the fellow that answered was very rude and kept asking how i got this number and i said it was left on my voice mail",3
333356,10-FEB-12,09-FEB-12,Mir,,en,174.88.8.41,paulward@sympatico.ca,14889422,000000123159147,5,4,,4
331848,07-FEB-12,06-FEB-12,Yassine,,fr,67.68.80.5,g.st-pierre@sympatico.ca,14872604,000000123083070,5,4,,5
331849,07-FEB-12,04-FEB-12,Rym,,fr,70.29.255.37,ripon37@bell.net,14859854,000000123051517,2,1,Répondre à toutes mes questions et résoudre mes problèmes.,3
331850,07-FEB-12,06-FEB-12,Oscar,,en,184.148.10.180,skyelaurie@bell.net,14877948,000000123096042,4,4,,5
331851,07-FEB-12,01-FEB-12,Reshma,,en,65.92.145.186,bjchurch@sympatico.ca,14812924,000000122978871,4,3,,5
331852,07-FEB-12,04-FEB-12,Mourad,,fr,70.29.255.37,ripon37@bell.net,14859856,000000123053554,3,4,Être moins agressif avec moi au téléphone.,3
331853,07-FEB-12,01-FEB-12,Luis,,en,65.92.145.186,bjchurch@sympatico.ca,14812926,000000122991600,5,5,,5
331854,07-FEB-12,06-FEB-12,Pavan,,en,184.148.10.180,skyelaurie@bell.net,14877950,000000123096969,5,4,,4
331855,07-FEB-12,06-FEB-12,Adnene,,fr,65.92.171.3,g.salois@sympatico.ca,14872602,000000123084918,3,5,bon service,5
331856,07-FEB-12,03-FEB-12,Joseph,,en,64.231.248.223,kanmike@sympatico.ca,14845628,000000123031846,5,5,,5
331857,07-FEB-12,06-FEB-12,Med Heni,,fr,67.70.76.103,cafregeau@sympatico.ca,14870808,000000123087120,4,5,"Les ennuis que j'ai rencontrés ont été créés par un virus. Donc, je considère que ce que je possède actuellement n'est pas totalement efficace. ",4
331858,07-FEB-12,06-FEB-12,Luis,,en,70.24.111.231,maytamarkson@sympatico.ca,14875580,000000123099011,4,4,,4
331859,07-FEB-12,06-FEB-12,John,,en,70.53.144.120,motta.c@bell.net,14876056,000000123093331,5,5,,5
331860,07-FEB-12,03-FEB-12,Luis,,en,206.47.78.150,tracywarne@sympatico.ca,14851589,000000123040712,3,3,"The rep who helped me was fine. HOWEVER, trying to resolve a request made in Aug 2011 continues. I moved out of my old address and my roommate stayed. We wanted to keep the internet connection at the same address but I no longer wanted it in my name. We followed the directions as required I.e. Called together and each stated that we agreed to transfer the account in her name (Aug 2011). I moved out before Sept 2011. Subsequently I have literally hours trying to have my name detached from the account. Many of the Bell reps were not helpful. A couple were VERY helpful. My most recent experience was good. He ASSURED me that my name is no where on the old account anymore. I hope this is true because he directed me to remove the link from my 'mybell' account and I have done so, knowing that it does not in itself remove my name from the account. I trust you continue to follow because you have sent this satisfaction survey to the correct person (I made the call) but you have addressed the letter to my old roommate (pre-Sept 2011)!!! So, how am I to believe that this issue is resolved if you are sending communications to my email address (tracywarne@sympatico.ca) and addressing the letter to Chantal Morris?
Please resolve once and for all. Tracy Warne of 149 Langley Avenue, Toronto, Ontario. I can be reached at 416-985-7889. ",1
331861,07-FEB-12,06-FEB-12,Achref,,fr,70.48.17.113,jfyr@bell.net,14873892,000000123089055,3,5,"Me laisser le temps de poser une seule question, ce que j'ai pu faire à la fin, c.a.d.: les numéros de ports étaient-ils exacts puisque je doutais de l'exactitude du numéro indiqué dans le message émis par mon logiciel qui référait à  un port entrant numéro110 et c'était la source du problême. J'av ais tout-de-même, quelques minutes plutôt, reçu un grand nombre de courriels.

C'est sûrement pas mon logiciel qui a subitement changé l'instruction de 995 à 110: ce qui m'amène à une autre conclusion, il faudrait peut-être que vos techniciens cessent de toujours chercher la bête ailleurs que chez Bell.",3
331862,07-FEB-12,06-FEB-12,Aymen,,fr,174.94.109.101,g.gagnon@bell.net,14872590,000000123097765,5,5,c'est excelent comme cela,5
331863,07-FEB-12,05-FEB-12,Aswathy,,en,70.51.130.158,ursula.schleen@sympatico.ca,14868992,000000123071893,5,5,,5
331864,07-FEB-12,06-FEB-12,Ingrid,,en,64.229.177.213,rohmichael@sympatico.ca,14877354,000000123089228,5,5,Keep up the good work in ongoing training. ,5
331865,07-FEB-12,06-FEB-12,Ahmed,,en,76.69.55.134,pefunk@bell.net,14876640,000000123098447,1,1,Fix my internet connection.,2
331866,07-FEB-12,06-FEB-12,Susan,,en,70.24.25.200,jhrym1@sympatico.ca,14873912,000000123093050,5,4,Contacts with your reps was good and poitive.,4
331867,07-FEB-12,06-FEB-12,Quintin,,en,128.100.112.90,nhbenz@sympatico.ca,14876226,000000123094860,5,5,,5
331868,07-FEB-12,06-FEB-12,Kris,,en,69.158.97.51,mrbf@bell.net,14876086,000000123088730,1,4,"The call finished @ 2.20pm.The first rep either did not understand the English language or had very little understanding of lap top computers.He repeatedly asked questions,when explanation of the problem had been  given repeatedly. When I was so upset and requested,several times, transfer to another rep or supervisor at 2.00 pm I was (after hold delay) speaking to rep named Chris. He was very understanding,informative and solved the problem without any delay or confusion.Chris also apologised for the prior confusion of assistance. Please ensure rep is fully conversant with the prime language of Canada,English, and have major  understanding of lap top computer procedure. Initial rep asked me if I was sure I had Bell service!!!!!  M.R.B-F",
331869,07-FEB-12,06-FEB-12,Salvador,,en,70.24.210.252,rkimoff@sympatico.ca,14877228,000000123098023,5,4,none,5
331870,07-FEB-12,06-FEB-12,Susan,,en,70.48.204.184,penny.stlouis@sympatico.ca,14876648,000000123086524,5,5,Your people are great Susan is the best,5
331871,07-FEB-12,06-FEB-12,Walim,,fr,216.208.205.18,nicole.jalette@bell.net,14876246,000000123083180,5,5,"tout a été parfait
",5
331872,07-FEB-12,03-FEB-12,Christine,,en,65.95.145.164,sirwalter@sympatico.ca,14850594,000000123035751,5,5,"there was nothing I can think of, thank you",5
331873,07-FEB-12,06-FEB-12,Darlene,,en,65.92.58.35,torch54@sympatico.ca,14878600,000000123090107,5,5,"Darlene was a pleasure to deal with ,I do not think things could  have been handled better,that is why Iam not changing to any other company.
































































































































































































",5
331874,07-FEB-12,04-FEB-12,Josh,,en,69.158.1.172,sposeika@bell.net,14860716,000000123066804,5,5,Nothing. The person I spoke with (Josh) was most helpful and took care of my issue (replacement modem)very efficiently.,5
331875,14-FEB-12,13-FEB-12,Kevin,,en,74.14.1.87,cwedzinga@sympatico.ca,14903940,000000123235754,1,1,,1
331876,14-FEB-12,13-FEB-12,Sondes,,fr,174.93.243.117,lucinem@sympatico.ca,14907822,000000123240616,5,4,c est toujours pas possible d envoyer un courriel a ma belle fille ,5
331877,14-FEB-12,13-FEB-12,Hassen,,fr,174.89.219.17,said.khalesse@bell.net,14910458,000000123244908,4,2,essaye encore plus de voir d'où le problème ,5
331878,14-FEB-12,13-FEB-12,Jacques,,fr,174.91.235.114,pierre.brassard@bell.net,14909552,000000123244696,3,3,Voir commentaire du sondage précédent,4
332359,07-FEB-12,05-FEB-12,Tracy,,en,70.49.253.197,ankidner@sympatico.ca,14862422,000000123071862,5,4,Reduce the wait time before getting to speak with a representative.  I waited for 30 mminutes on hold.   That is totally unacceptable.,3
332360,07-FEB-12,06-FEB-12,Greg,,en,67.71.11.156,briangidget@bell.net,14870674,000000123089081,4,4,"Make ALL your representatives like this fellow.
He was very through and patient explaining things to me.",3
332361,07-FEB-12,06-FEB-12,Nouha,,fr,69.156.132.17,dressuup@bell.net,14871994,000000123096495,5,5,Rien,4
332362,07-FEB-12,04-FEB-12,Eddy,,en,76.65.19.86,lrooke@bell.net,14857850,000000123062915,3,3,Sent the local tech within the advertised 72 hours from date of requiest January 29th,2
332363,07-FEB-12,05-FEB-12,Saifuddin,,en,69.158.0.64,barboy@sympatico.ca,14862606,000000123074350,4,4,"The representative was very patient and understanding.  He answered my questions and explained what he was doing. However, I did lose some of the emails that I had been saving in my ""in"" slot. If possible I would like to retreave them.",4
332364,07-FEB-12,06-FEB-12,Joshua,,en,64.231.94.181,Bourdage23@sympatico.ca,14869440,000000123095255,5,5,,5
332365,07-FEB-12,26-JAN-12,Ana,,en,74.12.36.231,ajith.peiris@sympatico.ca,14743196,000000122857211,5,5,,5
332366,07-FEB-12,06-FEB-12,Francis,,en,70.27.156.5,ledota@sympatico.ca,14874804,000000123092939,1,1,"FRancis was snotty and demeaning.  Bell suggested I upgrade my modem, and now I am being charged for it.  I also am paying an extra $35/mo. due to what she described as billing cycles. I could not wait to get off the phone and am sorry I upgraded my internet service.  When the promotion (525) expires I will be considering options other than Bell.",1
332367,07-FEB-12,03-FEB-12,Cecile,,en,76.64.95.59,dthomas.conception@sympatico.ca,14842614,000000123027015,4,4,,4
332368,07-FEB-12,06-FEB-12,Meriem,,fr,184.145.217.137,lhetu@sympatico.ca,14874876,000000123095553,4,4,"Mon problème de courriel a été résolu mais je lui avais demandé, vu que la vitesse de mon internet était baissée à 2.2-2.3 - de voir avec la centrale s'il pouvait monter celà un peu c.a.d. au moins à 2.5 comme celà a été fait il y a quelques semaines mais je ne l'ai pas gardé.",3
332369,07-FEB-12,01-FEB-12,Mehdi,,fr,174.92.238.37,sylvain.beauregard4@sympatico.ca,14824370,000000122998089,3,2,"ce qui a été fait en ce jour du 7 février 2012, un technicien est venu a la maison faire des tests et a changé deux prises de téléphone, ensuite a fait tester le rendement de la ligne pour utilisation internet, le rendement est inférieur à ce qu'il devrait etre car je paie pour le tarif performance, alors j'ai téléphoné afin d'avoir une réduction de tarif étant ddonné que le systeme ne performe pas selon les demandes du systeme performance, et d'apres moi j'ai payé je ne sais combien longtemps pour un systeme que je n'avais pas, je passe maintenant de performance a essentiel plus, ce que j'ai toujours eu en payant plus cher que le tarif dudit service.",3
332370,07-FEB-12,06-FEB-12,Moses,,en,207.164.79.72,c.barkley@sympatico.ca,14870772,000000123095636,4,4,nothing,5
332371,07-FEB-12,06-FEB-12,Yosra,,fr,69.156.204.96,skinner_61@bell.net,14877944,000000123081832,4,4,,4
332372,07-FEB-12,05-FEB-12,Moses,,en,174.91.138.119,skrepnek@sympatico.ca,14868418,000000123075439,2,1,"in the paast i have run into the same internet problem and i was called back within 2 days and the contracted specialist remedied the problem. the rep i delt with first said that i would have to take my computer in to a local tec. i told him that someone had contacted me and cleared my problem from their location. I was not going to deal with a local tec. then he said someone would call back in 45 minutes. still nobody has called. fortunately my son fixed the problem by using safe mode and fixing the problem, even if temporarily. at least now i can use the internet.",2
332373,07-FEB-12,01-FEB-12,Grace,,en,65.94.28.18,taper@sympatico.ca,14824530,000000122978987,4,1,Properly address the problem to completion.,3
332374,07-FEB-12,06-FEB-12,Kevin,,en,70.51.162.199,iristang@sympatico.ca,14873394,000000123090151,4,4,If Bell Internet have Chinese hotline that would be easier for me to make enquires.,5
332375,10-FEB-12,09-FEB-12,G Benj,,en,70.27.98.62,michael.crawley@sympatico.ca,14888252,000000123181580,5,5,He was very thorough.,5
332376,10-FEB-12,09-FEB-12,Chenara,,en,76.68.94.9,jakebook@sympatico.ca,14885104,000000123175721,1,1,"Improved your website; so that, I could update my credit card for all my accounts with you rather than having to do it individually.",3
332377,10-FEB-12,09-FEB-12,Mariem,,fr,184.144.237.8,madeleineh@sympatico.ca,14887462,000000123166068,4,4,,4
332378,10-FEB-12,04-FEB-12,Aleem,,en,64.231.68.144,inge-d@sympatico.ca,14856228,000000123055907,5,5,,5
332379,10-FEB-12,09-FEB-12,Nicole,,en,206.177.43.69,clarkesh@sympatico.ca,14881838,000000123178430,4,4,,4
332380,10-FEB-12,09-FEB-12,Henry,,en,70.26.94.149,fordgl@sympatico.ca,14883646,000000123168428,5,4,,4
332381,10-FEB-12,09-FEB-12,Abderrahmane,,en,174.88.7.117,aj.bastien@sympatico.ca,14879770,000000123162130,1,1,"Ive been a client of Bell for god knows how many years now. I started with the dial-up service and then switched over to the Portable 3 Internet with unlimited access. That worked out great for the area that I live. Now Bell has come out with the Turbo Hub which I have no problems for the change except that I feel shafted by not being able to keep the package that I have at the moment. The package for the Turbo Hub is at a limit of 10 GB then after 1.5¢ per MB.

People not living in rural areas have a better choice of package such as this one:

Download speed: up to 2 Mbps
Upload speed: up to 800 Kbps
Internet usage: 100 GB of bandwidth per month
Why cant people in rural area get the equivalent package.
",1
332382,07-FEB-12,06-FEB-12,Felix,,en,70.51.224.111,sbmitruk@sympatico.ca,14877728,000000123086443,5,5,,5
332383,08-FEB-12,05-FEB-12,Maxime,,fr,76.67.192.91,mmmeunier@sympatico.ca,14866958,000000123075006,4,4,,4
332384,08-FEB-12,05-FEB-12,William,,en,206.47.249.246,joseph_farkouh@sympatico.ca,14865534,000000123076446,5,5,,5
332385,08-FEB-12,06-FEB-12,Borhen,,fr,174.94.122.68,mg.fortin@sympatico.ca,14875708,000000123091977,3,3,Je suis un client depuis  de nombreuses années.  Je trouve vos SOLUTIONS afin d'abaissé la facture mensuelle n'est pas tellement réaliste.  Je m'attendais àa une meilleure solution que cela.  Je garde toujours en mémoire de changé de fournisseur dans un avenir  rapproché.,3
332861,10-FEB-12,09-FEB-12,Innocent,,en,184.147.59.46,ccframe@sympatico.ca,14881446,000000123162110,4,3,"This is the third time I have tried to resolve the issue, each time I am told it will be done than nothing is done.  I have spent over 3 hours on the phone trying to get this completely resolved.  ",1
332862,10-FEB-12,09-FEB-12,Luis,,en,174.91.9.51,helenebertucci@sympatico.ca,14884656,000000123177547,4,4,"Although Luis was excellent at customer service - I am still not pleased with the Bell internet as it still keeps cutting out on me and I may switch to Rogers shortly.
",2
332863,10-FEB-12,09-FEB-12,Mario,,en,70.26.6.69,garryhogan@sympatico.ca,14883974,000000123166117,3,3,,3
332864,10-FEB-12,09-FEB-12,Mohamed,,fr,174.88.189.82,jbrault001@sympatico.ca,14885280,000000123176476,5,4,,4
332865,10-FEB-12,09-FEB-12,Madhu,,en,65.92.149.192,jbjackson@sympatico.ca,14885274,000000123167760,5,5,,3
332866,10-FEB-12,09-FEB-12,Madhu,,en,184.145.60.203,marylingloo@sympatico.ca,14887922,000000123162155,5,5,,5
332867,10-FEB-12,30-JAN-12,Sujay,,en,70.26.89.206,billmota@sympatico.ca,14789610,000000122925945,1,1,resolve issues the first time not having to call back many times and issue still not resolved,1
332868,10-FEB-12,09-FEB-12,Caroline,,en,174.91.3.76,peggy.mcquirk@sympatico.ca,14889478,000000123163226,4,4,,5
332869,10-FEB-12,29-JAN-12,Badreddine,,fr,76.69.108.171,saphima7@sympatico.ca,14787142,000000122907008,5,5,,4
332870,10-FEB-12,09-FEB-12,Edwin,,en,70.49.177.64,omarc@bell.net,14889146,000000123169242,4,4,the reason for me to ask questions online was because I called customer service earlier on that day and the person who answered was very rude very unprofesional and I was not satisfied at all,2
332871,10-FEB-12,09-FEB-12,Ravi,,en,70.52.143.209,sjudson@sympatico.ca,14891260,000000123163296,5,5,,2
332872,10-FEB-12,09-FEB-12,Jose,,en,70.49.80.109,bfmccarthy@sympatico.ca,14880734,000000123167448,2,1,Honour your appointments!!,2
332873,10-FEB-12,09-FEB-12,Ahmed,,fr,70.26.236.121,robertchevrier@sympatico.ca,14890392,000000123162073,5,4,"Rien - nous avons conclu que le probleme est avec mon ordinateur, pas le service ou l'equipement de Bell",5
332874,10-FEB-12,09-FEB-12,Mokhles,,en,184.148.237.49,alexwolaniuk@sympatico.ca,14879886,000000123173130,5,5,,5
332875,11-FEB-12,09-FEB-12,Moses,,en,70.53.45.161,buckda@sympatico.ca,14881156,000000123175822,5,5,,5
332876,11-FEB-12,09-FEB-12,Crystal,,en,70.49.246.238,adalloo@sympatico.ca,14879648,000000123174300,5,4,"Nothing. Crystal was very knowledgeable about Bell's internet products, was very helpful in ensuring my needs were met, and provided outstanding customer service!",5
332877,13-FEB-12,12-FEB-12,Saranya,,en,76.64.149.163,canddjardine@sympatico.ca,14894230,000000123229547,1,4,Learn    english ,2
332878,13-FEB-12,12-FEB-12,Ryan,,en,76.64.68.103,sandy.freeman@sympatico.ca,14900152,000000123227887,3,3,Answered the line more quickly (30 minute wait for customer loyalty - just not acceptable),2
332879,13-FEB-12,12-FEB-12,Amir,,fr,184.144.224.51,mignonne.gpd@sympatico.ca,14898550,000000123232535,5,5,"pas grand choses,je ne pouvais rien faire, la souris ne voulait plus des-
cendre, j'ai reposé  l'ancienne et sa
va toujours bien, Mais il expliqué que
ça ne devrais pas lui,J'ai mon entre-tien P,C, J'ai quelqu'un de très malade
et ON SE COMMUNIQUE LES MESSAGES;
n'EST PAS OPERABLE,LA CHIMO,LA RADIO,
DEPUIS LE 12 jANV. REMIS D'UN JOUR ET
UN AUTRE,LA PERSONNE QUI EST AVEC DONNE
DES NOUVELLES PAR INTER. pour le service
je dis toujours que j'ai du bon service
MERCI
",4
332880,13-FEB-12,12-FEB-12,Oliver,,en,174.91.103.108,comforts@sympatico.ca,14894646,000000123234311,4,5,sometimes I had to ask the rep to repeat himself due to pronunciation...but he was very patient and accomodating,5
332881,13-FEB-12,12-FEB-12,Siobhan,,en,174.92.12.86,davejan@sympatico.ca,14894902,000000123232361,4,4,,5
332882,13-FEB-12,12-FEB-12,Padmanaban,,en,184.145.128.233,ross.mckinnell@sympatico.ca,14899942,000000123229678,3,4,"The person I talked with was helpful but there is a language problem. Very difficult to understand. I suggest that since you are a Canadian Company being paid by Canadians, you should move your call tech support back to Canada.",3
332883,13-FEB-12,12-FEB-12,Snehalatha,,en,76.65.165.53,cmark@bell.net,14894620,000000123228954,5,5,,4
332884,13-FEB-12,12-FEB-12,Elyes,,fr,184.146.253.147,realpaige@sympatico.ca,14899618,000000123229864,5,5,"Bell prend grandement soin de ses clients, communique avec le visiteur et finalement, fidélise entièrement son client!  Bravo!    Réal",5
332885,13-FEB-12,12-FEB-12,Adnan,,en,70.31.105.26,kivell@sympatico.ca,14897400,000000123230766,1,1,"Fri. 10/12 the tech was neither helpful or able to solve the problem. Or tie his shoes. The second tech Mon. 13/12 was helpful, solved the problem in short order.Based on the the first responder Bell needs to look at customer service & the people you are putting out there as your face. As a long time customer I am greatly disappointed in all phases of your customer relations!!!

Russel H. Kivell ",1
332886,13-FEB-12,12-FEB-12,Daniella,,en,70.51.25.21,huayun@bell.net,14896332,000000123234571,5,5,,1
332887,13-FEB-12,12-FEB-12,Yazhini,,en,184.148.239.70,dschulze@sympatico.ca,14895278,000000123223481,5,4,,5
332888,13-FEB-12,12-FEB-12,Elsy,,en,76.65.83.36,jlaw76@sympatico.ca,14896864,000000123229155,5,5,,4
332889,13-FEB-12,12-FEB-12,Vaishnavy,,en,65.94.122.161,lowell.patterson@sympatico.ca,14897832,000000123221864,5,5,Slight problem understanding the reps Enlglish.,5
332890,08-FEB-12,06-FEB-12,Nathan,,en,70.53.108.159,bob.clemens@sympatico.ca,14870580,000000123092187,4,5,overall very good experience,5
332891,08-FEB-12,26-JAN-12,Aymen,,fr,69.159.138.142,brian.mimeault@sympatico.ca,14744456,000000122852178,3,3,"manquer un peu de patience avec moi,lorsque je lui expliquer la situation, elle fais ca a tous les jours mais ce nest pas necessairement le cas des client",3
332892,08-FEB-12,05-FEB-12,Elvis Francisco,,en,65.92.54.212,cabinonthehill@sympatico.ca,14863046,000000123079461,4,3,"I still had issues trying to send an email to two contacts that were blocked when we tried to send an change of email address to numerous contacts. The Bell rep told us that when you send to too many contacts, it considers it possible Spam. When the problem was fixed, or we thought fixed, we were still unable to send to two of the three contacts that we were having issues with. I didn't find this out until after the Bell rep had concluded the call. We had to forward the two contacts to a work email address and send the change of address email from the workplace mail.",3
332893,09-FEB-12,01-FEB-12,Ronald,,en,65.95.124.208,olivers@sympatico.ca,14821580,000000122985109,4,4,,4
332894,09-FEB-12,06-FEB-12,Geetha,,en,70.53.4.224,kensmart01@sympatico.ca,14874448,000000123094872,1,1,"once again I have wasted my time since this tech couldn't install the up-dates I purchased from Bell on Feb,4 2012!!",1
333357,07-FEB-12,06-FEB-12,Pamela,,en,64.228.215.56,nboogie@sympatico.ca,14876174,000000123089586,4,5,"I'm satisfied with how Pamela resolved my issue. She has the qualities a customer service rep should have - skills, knowledgeable, good listener, courteous & friendly.  All I can say is I hope all your reps has those qualities as they are the face of the company.  Thank you to Pam. ",5
333358,07-FEB-12,06-FEB-12,Marc,,fr,74.15.156.41,celyne.lapointe@sympatico.ca,14871008,000000123087185,5,5,Je n'ai pas  aimé me faire dire qu'au prochain problème technique on pourrait pas m'aider parce que mon routeur n'appartient pas à Bell.,3
333359,07-FEB-12,02-FEB-12,Khmaies,,fr,70.53.177.162,sv@bell.net,14837752,000000123019477,3,2,,4
333360,07-FEB-12,06-FEB-12,Lor,,en,184.145.101.145,azwturner@sympatico.ca,14870256,000000123087708,5,5,,5
333361,07-FEB-12,06-FEB-12,Alexandre-Hugo,,fr,70.48.122.169,agathe.b@sympatico.ca,14869754,000000123098337,5,4,Réduire les coûts des récepteurs à $0.00 Car d'autres compagnies nous l'offre sans frais. Les coûts de bases augmentent trop. Je verrai un bon moment.,3
333362,07-FEB-12,03-FEB-12,Mohamed,,fr,174.91.203.78,pineau@sympatico.ca,14848942,000000123041225,3,2,Envoyer vos réponses à un courriel qui fonctionne et dont j'avais donné l'adresse et non pas au mien qui ne fonctionnait pas.,4
333363,07-FEB-12,06-FEB-12,Karen,,en,184.148.172.140,ssiouti1@sympatico.ca,14878078,000000123088599,4,4,,5
333364,07-FEB-12,22-JAN-12,Joseph,,en,76.67.23.231,rhay@bell.net,14703718,000000122741101,5,5,Nothing.  Only wish that on previous enquiry for the same problem that I had encountered to most helpful staff member that I did this time.,5
333365,09-FEB-12,06-FEB-12,Harjeeth,,en,65.92.102.234,tom.chevalier@sympatico.ca,14878566,000000123083836,4,4,Call me when the password was reset,5
333366,10-FEB-12,10-FEB-12,Wissem,,fr,70.26.244.140,genistat@sympatico.ca,14884092,000000123182804,1,1,,
333367,14-FEB-12,13-FEB-12,Preety,,en,74.198.9.217,adolf.paula@bell.net,14902040,000000123237524,,1,"I did not call Bell on Feb. 13. 
I have never heard of this phone number. 
Why are you sending me this information?",
333368,14-FEB-12,12-FEB-12,Manel,,fr,184.148.215.16,monik61@sympatico.ca,14898710,000000123223761,3,3,"Parler a quelqu'un qui parle un français plus approprie au Quebec.
De mettre un message sur une page web indiquant qu'il y a faute commune au lieu de nous faire attendre pour parler a un représentant.
Ne pas appeler a 21h (heure tardive) pour nous dire que le problème est résolu.",3
333369,14-FEB-12,13-FEB-12,Naoufel,,fr,70.52.79.156,hcloutier_4@sympatico.ca,14905784,000000123235795,5,5,,4
333370,14-FEB-12,13-FEB-12,Melvin,,en,64.231.54.126,inspecj@sympatico.ca,14906040,000000123245379,2,1,,2
333371,14-FEB-12,13-FEB-12,Ben Mahmoud,,fr,50.100.130.141,isolationredhotinsulators@sympatico.ca,14906082,000000123244643,5,5,RIEN DE PLUS,5
333372,14-FEB-12,04-FEB-12,Rym,,fr,70.30.176.231,leger.christian@sympatico.ca,14857574,000000123061508,4,4,,4
333373,14-FEB-12,13-FEB-12,Bochra,,fr,70.30.216.217,josee_alain22@sympatico.ca,14906780,000000123247038,5,5,rien tout était parfait,5
333374,14-FEB-12,02-FEB-12,Vijay,,en,70.54.64.164,t.dowling@bell.net,14837830,000000123005389,5,5,nil,5
333375,14-FEB-12,13-FEB-12,Basker,,en,184.146.68.30,mbjegovi@sympatico.ca,14908396,000000123250416,5,5,I was very satisfied with the service given to my inquiry,5
333376,14-FEB-12,13-FEB-12,Tyrone,,en,70.26.133.189,storiesforearth@sympatico.ca,14911128,000000123241772,5,5,nothing,5
333377,14-FEB-12,13-FEB-12,Rashika,,en,174.92.225.238,richard.gcl@sympatico.ca,14910026,000000123247808,3,2,"Re question #2
A service call has been scheduled for tomorrow",3
333378,14-FEB-12,13-FEB-12,Bry,,en,174.91.67.121,andrew-wilson@bell.net,14902334,000000123250599,4,3,it is hard to talk to some one in 3 different depts. The lady i chated with was in one dept and Ifind out there is 3 different depts but she led me to the bundling Dept and we made a phone call and hopfully got everything resolved.It would make everything better if you hade one billing Dept instead of 3 it gets very confusing  the way it is.,5
333379,14-FEB-12,13-FEB-12,Antonette,,en,76.68.47.184,rcave2609@bell.net,14909890,000000123253296,4,5,,5
333380,14-FEB-12,13-FEB-12,Danielle,,en,65.93.119.226,ecgruber@sympatico.ca,14904678,000000123241611,2,1,"Although I was on the phone for a total of 58 min. 11 sec. for this call, the 1st 21 min. resolved nothing whatsoever in the Business Dept, after which I was transferred to the Loyalty Dept. There I had a 7 min. wait on hold, then after a min. or so, another 2 min. on hold, and then another 4 min. on hold. At this point Danielle attempted to find records of the Nov. 9 call TO me made by LOYALTY DEPT. offering me certain incentives. NO RECORDS AVAILABLE!!!!!!! However, I find this strange as the reduction in television and phone service became effective ""then!"", even though not the promised internet perks. Nor is there a record of my call to them in January asking why the perk had not yet been initiated. Also, I had requested an email be sent in November confirming the details; this never came... The outcome was that I would not be reimbursed for the previous months of reduction, even though I had been promised them. My feeling is that:
1. Bell should keep better records, and
2. If Bell wishes to retain customers, they should honour their promises!!! For the $75 or so that I was denied, they can lose a life-long customer...

On the plus side, I will say that Danielle was very polite and attempted to be accommodating.",
333381,14-FEB-12,13-FEB-12,Katlin,,en,70.51.111.142,sunxsales@sympatico.ca,14911176,000000123245508,5,5,You could have issued the credit when the modem was returned instead of making me call and get the problem resolved over the phone. This is not the fist time Bell had tried to put a scam on me.,3
333382,14-FEB-12,13-FEB-12,Tyrone,,en,174.89.17.225,sheila.whaley@sympatico.ca,14910780,000000123238010,5,5,All good.,4
333383,14-FEB-12,13-FEB-12,Manel,,fr,70.48.16.189,renetrepanier@bell.net,14909976,000000123240132,5,5,,5
333384,14-FEB-12,13-FEB-12,Ali,,en,70.54.38.43,josephferraro@sympatico.ca,14906802,000000123253380,5,5,"the technician could of been slightly more patient
",5
333385,14-FEB-12,12-FEB-12,Olfa,,fr,70.53.219.104,t.rayle@sympatico.ca,14900806,000000123228633,1,2,"Lors de ma premiere transaction 16155191,on devait m'envoyer un modem.J'ai du rappeler une semaine plus tard car je n'avais pas recu le  modem en question. On m a avisé qu'il y avait eu une erreur et que la transaction avait été bloquée. On m'a indiqué en plus qu'il y aurait des frais de transport de 19.95$, information qui ne m'avait pas été communiqué lors de mon appel. J'avais appelé pour de l'information suite à un dépassement de service internet, on m'a fortement proposé un nouveau forfait à 39.95 que je dois renuvellé à mi mars pour conserver le forfait au meme prix. J'espère que cette informaton est valide
Thérèese Rayle 450-669-5650",2
333386,14-FEB-12,13-FEB-12,Hassan,,fr,76.65.81.234,yvonrichard_@bell.net,14912142,000000123250526,5,5,,5
333387,14-FEB-12,13-FEB-12,Caroline,,en,76.69.84.81,jgillies000@sympatico.ca,14906498,000000123238808,5,5,nothing,5
331879,14-FEB-12,13-FEB-12,Uzair,,en,64.229.148.122,ironhorsexpress@bell.net,14906060,000000123248609,4,4,,3
331880,14-FEB-12,13-FEB-12,Hanen,,fr,76.67.178.140,claude.artinian@sympatico.ca,14903694,000000123237942,4,2,"Que ce soit à la téléphonie ou à l'internet, on m'a assuré que c'est à la ""promotion/loyauté"" qu'une réponse serait apportée à ma question.  À chaque fois, mon appel a été transféré et l'on m'a assuré, à chaque fois, que l'attente n'excèderait pas ""trois minutes"". Certainement une façon de parler!! Le 12 février j'ai attendu 35 minutes, 15 minutes le lendemain et, de guerre lasse, j'ai raccroché les deux fois. Plutôt que le ""trois minutes"" mensonger utilisé par tous vos conseillers ainsi que la rengaine ""merci de votre patience"" enregistrée, pourquoi ne pas aviser le client (comme le font bien d'autres entreprises) du nombre de minutes (ou d'heures!) approximatif qu'il lui reste à attendre avant de pouvoir parler à un être humain.  ",
331881,14-FEB-12,13-FEB-12,Mahmoud,,fr,70.48.110.69,Daoust7@sympatico.ca,14901732,000000123236576,2,1,Prendre controle de mon ordi.,3
331882,14-FEB-12,13-FEB-12,Hugo,,en,70.50.185.115,jcbillard@sympatico.ca,14906354,000000123240560,5,5,,5
331883,14-FEB-12,13-FEB-12,Sondes,,fr,174.92.223.228,dlariviere002@sympatico.ca,14904446,000000123240980,5,5,,5
331884,14-FEB-12,13-FEB-12,Mary,,en,99.244.49.85,stevereal@bell.net,14911108,000000123249728,2,2,"Bell has totally messed up my service. Why has this happened?  Why would I want to be a Bell customer?  Look and read the records of my calls, the entire mess was avoidable.",1
331885,14-FEB-12,13-FEB-12,Aaron,,en,69.157.58.41,sharoneh@sympatico.ca,14910746,000000123237629,4,2,"I should have been informed by a notice included in any phone bill, that I was able to pay a one time rental payment for my modem, and I would have done so immediately. I called Bell in September(2011)to ask if I could buy my modem to save me $5 a month and was told that I couldn't. She didn't tell me I could pay a one time rental fee of $50. I did this as soon as I heard about it but would have saved $25 if I had done it then. $25 is a lot considering my internet bill has gone up almost $20 a month since I got my modem 2 1/2 years ago and I haven't made any changes to my plan.
The girl who called from Bell last week (Wed.8th or Thurs.9th)suggested I call about the modem lease and said I would probably get credit for previous months. That didn't happen,",4
331886,14-FEB-12,13-FEB-12,Aymen,,fr,174.92.167.163,christbeef@sympatico.ca,14903624,000000123238370,3,4,,4
331887,14-FEB-12,13-FEB-12,Christopher,,en,76.65.48.26,ouisey@sympatico.ca,14909208,000000123244452,5,5,"As long as the BILLING department correctly applies the services Chris provided, no improvement is necessary. My frustrating and disappointing experiences with other plans and contracts which have NOT been transferred to or implemented by BILLING influences my choice in number 4.  ",4
331888,14-FEB-12,13-FEB-12,Reuben,,en,70.51.34.165,e.strawczynski@bell.net,14904650,000000123235622,5,5,,5
331889,14-FEB-12,13-FEB-12,Michael,,en,69.158.0.86,robandchrismccarthy@sympatico.ca,14910146,000000123237903,5,5,"no suggestion at this time, my call was looked after",5
331890,14-FEB-12,13-FEB-12,Shroff,,en,70.26.102.178,khnjt@sympatico.ca,14907204,000000123247709,3,,The representative was very personable but I had trouble understanding because of the accent and poor sound quality. We are getting conflicting answers from each person we end up speaking with regarding the slow speed of our internet connection. We appreciate the efforts but no positive progress is being made.,1
331891,14-FEB-12,13-FEB-12,Hector,,en,65.94.132.194,fred-helga.schopf@sympatico.ca,14905138,000000123250021,4,4,Very long wait for a personal connection,4
331892,14-FEB-12,13-FEB-12,Helenpearl,,en,76.68.125.27,suzette.young@sympatico.ca,14911208,000000123240733,5,5,,5
331893,14-FEB-12,13-FEB-12,Nafti,,fr,206.47.201.184,boiteau@sympatico.ca,14903018,000000123247841,5,5,"Je ne voie pas ,la personne (maher ) très patiente
Polie ",5
331894,14-FEB-12,13-FEB-12,Marouen,,fr,69.159.160.241,andriane@sympatico.ca,14902344,000000123250886,5,4,"Régler mon problème avec Adobe Flash Player.  Mes vidéos ne fonctionnent pas sur tous les sites, dont Tout.tv",5
331895,14-FEB-12,13-FEB-12,Emylie,,fr,184.144.224.167,p.aquin@sympatico.ca,14909212,000000123238943,4,4,améliorer le délai d'attente,4
331896,14-FEB-12,13-FEB-12,Luis,,en,76.69.40.118,bob.gorman@sympatico.ca,14902994,000000123241879,5,5,nil,5
331897,14-FEB-12,13-FEB-12,Khalil,,fr,69.156.17.51,t.t.poirier@sympatico.ca,14911248,000000123242674,5,2,"Nous avons eu un très bon servive avec une personne très compétente mais nous avons encore un problème avec internet. Je ne sais pas si vous travaillé sur la ligne mais ca manque souvent.
",4
331898,14-FEB-12,13-FEB-12,Imen,,fr,67.68.105.211,linda.rouleau1@bell.net,14907612,000000123242409,4,5,,4
331899,14-FEB-12,13-FEB-12,Robert,,en,70.31.65.155,babyrey222@bell.net,14902634,000000123250355,4,4,,4
331900,14-FEB-12,13-FEB-12,Gopi Rathinam,,en,206.191.20.170,fjosmond@sympatico.ca,14905006,000000123243803,4,4,"Nothing to do with this gentleman, but when I was put through to billing I was told there would be a $25.00 credit (even though my time is worth more than $25/day). I was not paid because I was informed I had to be home to upgrade my internet??  Then when my credit was emailed it was only $22. with tax??!!  
",3
331901,14-FEB-12,13-FEB-12,Duncan,,en,76.64.99.158,marie.spadafora@sympatico.ca,14908160,000000123248732,5,5,nothing,5
331902,14-FEB-12,13-FEB-12,Basker,,en,67.71.156.17,a.waite@sympatico.ca,14901930,000000123239395,5,5,nothing,5
331903,14-FEB-12,13-FEB-12,Srinivas,,en,74.14.146.230,griffinfamily@sympatico.ca,14905640,000000123241333,5,5,,5
331904,14-FEB-12,13-FEB-12,Harathi,,en,65.94.31.84,jgrimm@sympatico.ca,14906502,000000123253292,4,4,,4
331905,14-FEB-12,13-FEB-12,Martine,,fr,174.92.181.156,dmarchand001@sympatico.ca,14904458,000000123246733,3,3,"C'est un peu laborieux quand on rappelle et qu'on parle à un autre (ou à d'autres) agent (s). il faut recommencer l'histoire à chaque fois. Les préposés ""de la centrale"" sont plus aguerris que ceux de première ligne de Sympatico.",4
331906,14-FEB-12,13-FEB-12,Ksouri,,fr,74.15.124.129,dschneider@sympatico.ca,14904594,000000123250736,5,5,,5
331907,14-FEB-12,13-FEB-12,Ashfaq,,en,70.53.84.125,kelpj@sympatico.ca,14907128,000000123241459,5,5,,5
331908,14-FEB-12,13-FEB-12,Nadia,,fr,174.93.204.151,israel388@bell.net,14906084,000000123236231,5,5,,5
331909,14-FEB-12,13-FEB-12,Jose,,en,76.64.160.60,chucku@bell.net,14903650,000000123252126,4,4,,4
332386,08-FEB-12,05-FEB-12,Majdi,,fr,184.144.182.5,mauclair@sympatico.ca,14866676,000000123071288,5,2,"Le représentant majdi a pris un rendez-vous avec moi pour le lendemain entre 8:00hr et midi. À 11:50 le technicien ne s'est pas rendu. Comme je suis un ancien technicien de Bell j'ai rejoins le centre de contrôle pour verifier ce qui arrivait avec ma demande de réparation. On m'a répondu que le technicien n'avait pas pû respecter l'horaire et qu'on pouvait venir chez-moi entre 15:00 et 17:00 le technicien est arrivé à 17:50 a établi que le problème venait du réseau et qu'il ne pouvait pas le solutionner car pour des raison de sécurité il ne pouvait pas monter au poteua à cause de la noirceur. Ce que je lui concède parfaitement. donc j'ai encore dû passer toute une journée sans internet.

Le lendemain le technicien (un autre)est venu et a tenté de faire la réparation il a quitté après m'avoir pr^té un modem qui syncronisait mais je n'ai plus la modem 2WIRE qui me donnait une connection sans fil dans la maison. Il devrait revenir pour rectifier la situation. Quand????

Michel Auclair
     ",2
332387,10-FEB-12,09-FEB-12,Moncef,,en,69.158.65.117,therese.brochu@sympatico.ca,14891984,000000123162798,5,5,"Moncef was the best.  It's you Bell who are always changing the rules 
to the detriment of the customer.",1
332388,10-FEB-12,09-FEB-12,Mahrane,,fr,67.68.135.151,bisson.guy@sympatico.ca,14880826,000000123159547,3,2,"le service a ete interrompu pour la 
troisieme journee aujourd'hui",3
332389,11-FEB-12,22-JAN-12,Sonia,,fr,76.64.241.244,pierres.remillard@sympatico.ca,14703374,000000122744534,5,5,,5
332390,11-FEB-12,09-FEB-12,Gustavo,,en,64.228.88.134,wil.ow@bell.net,14892632,000000123165640,4,4,nothing,5
332391,11-FEB-12,03-FEB-12,Sharon,,en,70.27.125.14,neilaine@sympatico.ca,14848164,000000123037612,5,3,,5
332392,11-FEB-12,06-FEB-12,Jenette,,en,76.67.10.58,a.nunn@sympatico.ca,14869616,000000123082581,5,4,,4
332393,11-FEB-12,10-FEB-12,Susy,,en,65.92.113.190,aharc47@sympatico.ca,14879736,000000123182658,3,,"This problem was due to the fiber upgrades in my area... 
1, My phone line was disconnected for a day and a half.
2, the residents were not advised of the upgrades and possible disruptions
3, My Internet was disabled due to a digital cross connect failure.
3, NOW  (Feb 11th 2012) my phone line is out of service AGAIN.

P.S. I am an EX Bell employee",4
332394,11-FEB-12,25-JAN-12,Akrem,,en,64.231.249.170,francine.blandford@sympatico.ca,14733270,000000122828608,1,,"Several things could have been done.  Keep the appointment for bringing new modem Jan. 29 as told by Tabitha on the 27th., not having to speak to 5 representatives on the 29th. because no one showed up to install the new modem, being asked by one representative ""are you sure no one showed up"" being disconnected by 1 of them when I asked to speak with someone in Canada because I could not understand her accent. I called again and asked to speak with a Canadian supervisor/manager but he was busy on the phone. I was told at that time that no one was scheduled to install my modem, however a technicien did check the lines from outside earlier that day. A technician from another company would be sent by Bell to install the modem on the 30th.and he did show up. But then I received 2 additional modems by courrier while I was out of town. February 6th., I called to have the 2 modems picked up or I would take them back to a Bell store. I was told by Jacqueline who was very nice, not to go to a Bell store because I would be charged for returning them, that return tickets would be sent to me within 5 to 6 days and then I will have to apply the labels on a box, go to the post office and return the modems. She also recommended I check my next statement from Bell to ensure I was not being charged for the returns. The experience has been very frustrating and time consuming and will be again when I receive the ticket. Yes, the service needs much improvement and I am not impressed.",2
332395,11-FEB-12,09-FEB-12,Eya,,fr,70.53.133.165,berlu2@sympatico.ca,14880672,000000123162734,3,2,,4
332396,11-FEB-12,02-FEB-12,Imen,,fr,174.93.222.217,suzannetasse@sympatico.ca,14837744,000000123001530,4,4,,5
332397,11-FEB-12,09-FEB-12,Andrea,,en,174.89.111.236,bill_stafford@sympatico.ca,14880794,000000123182302,5,5,,5
332398,11-FEB-12,03-FEB-11,Ramzi,,fr,70.49.54.228,slyonnais_68@sympatico.ca,10924225,000000114856449,5,5,Rien,5
332399,11-FEB-12,09-FEB-12,Temsu,,en,67.70.199.155,northernlife@sympatico.ca,14889054,000000123181584,5,5,not a thing!!!,5
332400,11-FEB-12,09-FEB-12,Suraj,,en,65.95.111.81,sklange@sympatico.ca,14891276,000000123164731,5,5,Nothing! Very well done.,5
332401,11-FEB-12,09-FEB-12,Abderrahmen,,fr,184.144.230.69,jean-paul.poulin@sympatico.ca,14885345,000000123176722,5,5,,5
332402,11-FEB-12,09-FEB-12,Khmaies,,fr,174.92.233.103,racin@sympatico.ca,14889902,000000123171775,5,4,,4
332403,12-FEB-12,09-FEB-12,Josue,,en,174.91.121.213,rmarsh@sympatico.ca,14890314,000000123175366,4,4,"""Derek"" fixed my slow internet problem quickly. My problem is this is the third or forth time my system has had to be ""optimized""",4
332404,12-FEB-12,04-FEB-12,Kalyca,,en,184.145.23.105,abestep@sympatico.ca,14852572,000000123051813,4,4,,5
332405,12-FEB-12,01-FEB-12,Dawood,,en,70.29.2.233,murielli2@sympatico.ca,14821152,000000122987745,5,5,,5
332406,12-FEB-12,06-FEB-12,Bryan,,en,64.229.98.23,heatheri@bell.net,14873146,000000123087904,5,5,???,4
332407,12-FEB-12,04-FEB-12,Evan,,en,69.159.2.49,al.r@sympatico.ca,14852698,000000123052809,5,5,Nothing.  I received fast and efficient service and my request was quickly addressed and resolved.,5
332408,12-FEB-12,09-FEB-12,Sarry,,en,207.164.79.44,wuelliot@bell.net,14892728,000000123179028,2,1,"way too much time trying to clear up problems .ie internet still not reliable stuck with turbo stick even while paying for home internet, paid for service at privious address for 1 1/3 etc etc",1
332409,12-FEB-12,31-JAN-12,Justine,,en,99.243.101.41,f_mielew@sympatico.ca,14802308,000000122950087,4,4,,5
332410,13-FEB-12,12-FEB-12,Hemavathi,,en,65.95.69.14,mercerjw@bell.net,14898418,000000123232697,4,4,,4
332411,13-FEB-12,03-FEB-12,Haythem,,fr,70.26.204.33,pichec25@sympatico.ca,14848898,000000123038627,4,4,,4
332412,13-FEB-12,12-FEB-12,Patricia,,en,70.29.92.113,christinekay2@sympatico.ca,14894534,000000123234237,5,5,,5
332413,13-FEB-12,12-FEB-12,Mindy,,en,76.64.101.62,dmassender@sympatico.ca,14895170,000000123230503,5,5,Nothing!  She addressed my needs and resolved them.,5
332414,09-FEB-12,06-FEB-12,Tabatha,,en,76.71.94.202,della_heightm@bell.net,14871708,000000123093724,4,4,,5
332415,09-FEB-12,05-FEB-12,Josee,,en,76.64.42.171,lubin.d@bell.net,14866280,000000123079033,5,5,She (Josee)was awesome... perfect.,5
332416,10-FEB-12,09-FEB-12,Abdelhakim,,fr,76.66.192.158,jmartin66@sympatico.ca,14885674,000000123174707,4,4,,4
332417,10-FEB-12,09-FEB-12,Henda,,fr,76.66.192.158,jmartin66@sympatico.ca,14885676,000000123175289,4,4,,4
332418,10-FEB-12,09-FEB-12,Zoubeir,,fr,64.229.74.110,pierregareau@bell.net,14889646,000000123171485,5,5,,5
332419,10-FEB-12,09-FEB-12,Sumithra,,en,70.27.176.72,jvbr@bell.net,14886034,000000123177876,5,5,Have my system work trouble free. This problem seems to recur from time to time for no apparent reason.,5
332895,09-FEB-12,02-FEB-12,Krishidhar,,en,65.93.108.206,deborah.wickham@sympatico.ca,14828852,000000123008790,4,2,"He checked the speed on my service and explained to me that the speed was
lower than it was supposed to be. He reset it and said that it should be resolved, but I am still getting the same problem. A message that says ""can't connect to Bell mail"". I asked if there had been any
server problems lately but he didn't seem to know. I have a friend who uses
Bell Sympatico who is getting the same problem. It is very frustrating when I've finished typing a lenghty email and
it won't send and I can't save it. it just hangs there. 

",4
332896,09-FEB-12,06-FEB-12,Susan,,en,70.48.41.142,krobinson_69@sympatico.ca,14874606,000000123093169,5,5,Susan was wonderful - this was probably the best experience  I have has in dealing in Bell Customer Service,3
332897,10-FEB-12,09-FEB-12,Benjamin,,en,64.229.81.193,cfinlay000@sympatico.ca,14881500,000000123160372,3,1,"The person typing on your end was slow and unresponsive.  I imagine they have several chats going at the same time, but the speed of service really reflects that.",2
332898,10-FEB-12,09-FEB-12,Wahida,,fr,67.70.77.229,gr.cook@bell.net,14884368,000000123172742,5,5,,5
332899,10-FEB-12,09-FEB-12,Pavan,,en,184.144.60.38,francisco@bell.net,14883718,000000123171494,5,5,Nada en especial. Todo fue hecho muy bien por Pavan,5
332900,10-FEB-12,09-FEB-12,Abdulkarim,,en,174.94.56.207,Herb_K@sympatico.ca,14879356,000000123176001,5,5,"Can't think of any. Exellent Service at the Bell, Rogers People are fools. Herb",5
332901,10-FEB-12,09-FEB-12,Med Salah,,fr,67.68.109.137,gaetan_lavoie@sympatico.ca,14883916,000000123167416,5,5,,5
332902,10-FEB-12,05-FEB-12,Aprajit,,en,131.137.245.208,billandsherrilang@sympatico.ca,14862762,000000123074620,2,4,"i expected that the task should have only taken 10 minutes not 1 hr.

person was polite, task got completed.",4
332903,10-FEB-12,09-FEB-12,Dheeraj,,en,70.27.59.127,p.kostic@sympatico.ca,14889198,000000123181872,5,5,,5
332904,10-FEB-12,09-FEB-12,Emmanuel,,en,70.50.24.52,robert.leach@sympatico.ca,14890380,000000123178054,5,5,NOTHING,5
332905,10-FEB-12,09-FEB-12,Jhon,,en,70.49.118.15,ydenny1@sympatico.ca,14892780,000000123172864,5,5,"Can't think of anything. The problem was handled courteously, quickly and efficiently and resolved in the same manner.",4
332906,10-FEB-12,09-FEB-12,Porushotham,,en,70.54.115.75,andrewmcveigh@sympatico.ca,14880114,000000123159744,1,1,"Provided the right information. Agent told me we needed a new power adapter for the modem despite the fact that is was powered on. This was incorrect, not to mention it defied logic as the modem was on. We were sent a new power adapter and the issue still persisted.  The issue has just been resolved by an agent that knew what they were talking about. ",
332907,10-FEB-12,09-FEB-12,Carlos,,en,50.101.248.107,pheryet@sympatico.ca,14889576,000000123170876,1,1,"Identify the real problem - my problem was with a bad phone line (which a Bell Tech fixed today, Feb 10), the rep. said he'd fixed a minor ""line"" problem. ",4
332908,10-FEB-12,09-FEB-12,Marco,,en,50.101.248.107,pheryet@sympatico.ca,14889578,000000123170437,1,1,the rep said to unplug all me phones and he'd call back on my cell phone - he never called back !!!,3
332909,10-FEB-12,09-FEB-12,Jude,,en,50.101.248.107,pheryet@sympatico.ca,14889580,000000123170639,2,2,"I told the tech what I thought the problem was and he seemed to agree.  He didn't fix anything.
",3
332910,10-FEB-12,09-FEB-12,Ammar,,fr,70.55.183.69,annette.ross@sympatico.ca,14880206,000000123174022,5,4,J'aurais aimé savoir bien avant que je payais un service de 60G alors que je ne dépense même pas 1G par mois. C'est abusé de mes $.,3
332911,10-FEB-12,09-FEB-12,Ali,,en,76.68.143.145,mpatterson@bell.net,14888656,000000123162119,5,5,,5
332912,10-FEB-12,09-FEB-12,Jordan,,en,70.30.28.232,adueck1@bell.net,14879678,000000123160909,5,5,,4
332913,10-FEB-12,09-FEB-12,Dawood,,fr,76.64.214.144,armando_notte_3@sympatico.ca,14880298,000000123177218,5,5,,5
332914,10-FEB-12,23-JAN-12,Khalil,,fr,69.156.215.194,cabralpj@sympatico.ca,14706706,000000122766481,5,5,Rien,5
332915,10-FEB-12,09-FEB-12,Joyce,,en,184.147.118.178,steve.iwaskiw@sympatico.ca,14891528,000000123174575,5,5,,5
332916,10-FEB-12,09-FEB-12,Med Ali,,fr,70.48.76.105,mboisvert007@sympatico.ca,14888040,000000123165500,5,4,,3
332917,10-FEB-12,21-JAN-12,Med Lassaad,,fr,174.93.241.219,lafond.gillesbernice@sympatico.ca,14692382,000000122732234,5,5,Rien de mieux,5
332918,10-FEB-12,06-FEB-12,Nizar,,fr,69.157.91.162,realtheberge@bell.net,14877072,000000123096106,5,5,rien,5
332919,10-FEB-12,09-FEB-12,Med Aymen,,fr,184.145.254.101,bluteauandre@sympatico.ca,14880916,000000123175030,5,5,rien de plus,5
332920,10-FEB-12,09-FEB-12,Kevin,,en,70.27.40.41,principal_lady@bell.net,14889774,000000123164177,4,4,"My experience with customer service was good, however, I am concerned that Bell does not convey to it's customers that you can secure better pricing UNTIL you call to cancel a service. The customer service rep did explain we could call anytime to review our service, which I didn't know. Hopefully, the thousands of seniors who use Bell, have this knowledge or have someone else do it for them and help save dwindling pension dollars. Perhaps a bi-yearly letter included in a bill (in larger print) could explain this option. The onus would still be on the customer to follow through. While this could result in lower revenue, it would certainly be a goodwill gesture on your part.",4
332921,10-FEB-12,09-FEB-12,Zoubeir,,fr,174.89.240.88,marcel.thomas@sympatico.ca,14887594,000000123163894,2,2,faire des suggestions de solution au lieu de me renvoyer à mon administrateur de réseau. C'est vous qui mettez des barrures dans le système et je suis votre client. Peu importe comment je me sers de l'internet.,2
332922,10-FEB-12,09-FEB-12,Moez,,fr,184.146.249.8,cleves@sympatico.ca,14881896,000000123161607,5,5,Ajouter dans  les choix proposés selon les services requis (le menu) la possibilité de rejoindre en tout temps un responsable. Pour le service à la clientèle domestique le service me semble meilleur que celui du cellulaire car j'ai déjà vécu de très mauvaises expériences en ce qui regarde  Bell Mobilité. ,4
332923,10-FEB-12,09-FEB-12,Dilli,,en,70.31.74.184,j139@bell.net,14885006,000000123182318,5,5,Volume and clarity of communication.  I found myself asking for repetition of responses or questions.,5
332924,10-FEB-12,09-FEB-12,Karen,,en,67.68.66.39,alrutherford@sympatico.ca,14879962,000000123182056,3,3,Don't try to sell something to me once the initial issue has been resolved.,3
332925,10-FEB-12,09-FEB-12,James,,en,70.53.30.43,faith.chartrand@sympatico.ca,14883462,000000123159803,5,5,,5
332926,10-FEB-12,09-FEB-12,Walid,,fr,70.53.221.39,b.durand@sympatico.ca,14880444,000000123172625,1,1,"Bonjour,
Les raisons de mon insatisfaction sont trop compliqués pour en faire l'explication dans ce courriel.  Je vous invite à communiquer avec moi au 514 488 5044.  Décidément Bell doit reviser son service à la clientèle.  ",1
332927,10-FEB-12,09-FEB-12,Jose,,en,199.164.150.19,francesca.ong@sympatico.ca,14883700,000000123182261,5,5,,5
333388,10-FEB-12,09-FEB-12,Anis,,fr,69.157.181.191,lacasse.r5@sympatico.ca,14886592,000000123162071,4,4,"un jour on appelle pour savoir ce que l'on pouvait faire pour les ordis sans fil,on me répond que je devais changer la boite et on me dit que ca couterait 39,95 . je laisse tomber un autre jour je retéléphone et la ca coutait 19.99 , il y a une dizaine de jour pour mon compte et on me dit que je paye déjà pour cette boiteet que l'on va me l'envoyer,c'est déjà fait je l'ai recue,je trouve décevant de ne pouvoir le savoir la 1ère fois que j'ai téléphoné. Merciquand meme. rachel lacasse
",4
333389,10-FEB-12,09-FEB-12,Kevin,,en,70.48.207.3,ds.offenbacher@sympatico.ca,14883014,000000123166647,2,3,The person could of listened to me ,1
333390,12-FEB-12,05-FEB-12,Mary ruksana,,en,70.52.220.102,karon13@bell.net,14865734,000000123072456,5,5,"Mary Ruscana was great but on installation of internet, I didn't know how much the tech.should/could do. He told me Email was set up (I asked him to do it)and security was sound since I have McAfee. Email didn't seem to work and McAfee keeps sending warnings of insecurity that I don't understand.",5
333391,12-FEB-12,09-FEB-12,Lucas,,en,70.49.238.242,greg_cannon@sympatico.ca,14884414,000000123167266,4,3,"Pricing is not as competitive as it could be and speeds could be faster
",4
333392,12-FEB-12,13-JAN-12,Marc,,fr,70.24.204.141,cussonvaughan@sympatico.ca,14591762,000000122536629,1,1,"Le technicien n'a pas été capable de régler mon problème avec LiveMail, je ne suis plus capable d'envoyer des messages à partir de LiveMail.  Ça fonctionnait avant et je ne comprend pas ce que Bell Sympatico a fait mais ça ne fonctionne plus.  Il a suggérer que je crée des dossiers sur Sympatico à travers le WEB, mais ces dossiers disparaissent lorsque je ferme le compte.",1
333393,12-FEB-12,09-FEB-12,Pedro,,en,184.145.49.138,Edward.Sidle@sympatico.ca,14879340,000000123175888,2,1,,1
333394,12-FEB-12,09-FEB-12,Lobna,,fr,174.92.176.109,serge.lado@sympatico.ca,14891020,000000123161015,4,2,"Reconnaitre que cela fait plusieurs année que je paie pour un service (Total Performance) que Bell ne peut m'offrir, même si au départ on m'a garantie que la Haute vitesse était disponible dans mon secteur. J'ai alors demandé pour changer de forfait (Essentiel Plus), cependant pour 9 dollars de différence et un modem à payé (49.95$). J'ai décidé de garder le même forfait mais que je vais me trouver un autre fournisseur internet. Aucun rabais où dédommagement m'a été offert. Personnellement, je ne comprends pas comment Bell ne peut me fournir une meilleure vitesse de connexion dans la ville de Sherbrooke. ",2
333395,12-FEB-12,15-JAN-12,John,,en,70.29.22.174,lynne.owen@sympatico.ca,14616682,000000122585480,5,5,,5
333396,12-FEB-12,05-FEB-12,Mohamed,,fr,65.94.114.20,isabellep1960@bell.net,14864998,000000123074370,1,2,"La réponse donnée mon problème de connexion internet était erronée. Il ne s'agissait pas du tout d'un problème d'alimentation électrique du modem, mais d'un réel problème de ligne internet car la connexion est revenue sans aucune intervention de ma part 2 heures après mon appel téléphonique.
Est-ce une volonté de Bell de donner des réponses erronées quand le problème vient de chez Bell? Par ailleurs vous m'avez expédié un transformateur par une société qui ne s'est même donnée la peine de me livrer chez moi, j'ai perdu une heure de mon temps pour aller chercher ce paquet. De grâce arrêter de travailler des gens incompétents que sont Purolator.",2
333397,12-FEB-12,23-JAN-12,Ibtissem,,fr,74.59.230.86,Pierre.B@bell.net,14705682,000000122757899,1,1,"il aurait fallu avoir du personnel plus competent, qui peut repondre a nos questions sans attendre pendant 30 minutes au plus entre chaque transfert qui nous fait rager d'une fois à l'autre; il faudrait avoir des techniciens avec plus de compétences pour verifier le travail qu'ils ont fait et s'assurer que tout focntionne bien; le personnel ne sait même pas comment aller dans notre dossier pour verifier les services que nous avons commander; si cela avait été fait de façon professionnelle nous aurions perdu moins de temps a attendre et a rager au bout du fil; manque de compétence du technicien inernet que ne voulait pas monter dans le poteau pour verifier si les connexions etaient bien faites ça ne lui tentait pas il n'a pas verifier la boite vocale le fax et la messagerie ainsi que l'afficheur; la seul verification qui a été faite c'est la vitesse!!!!!!!!!!!!!!!!!!!!!!!!!!

Donc pour terminer nous ne vous référerons a personne et j'aimerais que vous preniez note de ceci :  ON NE VEUX PLUS JAMAIS RECEVOIR DE LETTRE, DE COURRIEL OU QUOI QUE CE SOIT DE VOTRE PART j'espère que je me suis bien fait comprendre",1
333398,12-FEB-12,20-JAN-12,Koussay,,fr,216.209.225.2,prst-pierre@sympatico.ca,14683900,000000122702894,1,1,Nous écouter et prendre action,1
333399,12-FEB-12,02-FEB-12,Allan,,en,70.50.198.83,jessica.olivier@sympatico.ca,14831750,000000123023677,4,4,Difficult to understand at times as English was not her first language,4
333400,12-FEB-12,09-FEB-12,Hanene,,fr,174.88.165.26,jfmoquin@bell.net,14885522,000000123162757,5,4,,5
333401,12-FEB-12,09-FEB-12,Phillip-Michael,,en,174.95.186.20,jeancharlesguay@bell.net,14885368,000000123182159,5,5,,5
333402,12-FEB-12,09-FEB-12,April,,en,70.54.60.223,m.mdavies@sympatico.ca,14887388,000000123174823,2,3,stop hanging up on the customer ,2
333403,12-FEB-12,09-FEB-12,Dan,,en,64.231.118.191,barbara.conrick@sympatico.ca,14880520,000000123181948,,1,Tell me Where to buy a router for our i pad to match our system .5199664387,2
333404,12-FEB-12,09-FEB-12,Karee-Anne,,en,70.24.249.106,kcaseyk1@sympatico.ca,14886230,000000123178553,4,3,"Provide your employees with either faster computers or faster internet connection as the poor lady was scrambling to provide answers that did not appear fast enough.

Now it is evident that Bell has changed their customer service policy or implemented new religion as it was very pleasant to review my desires and options with this attendant. 
",5
333405,12-FEB-12,31-JAN-12,Cathrine,,en,64.229.237.35,hanif.l@sympatico.ca,14803262,000000122946311,3,1,Be more certain about what really brought my Internet service down. Give me more instruction on resetting parameters once you changed them on me over the phone.,1
333406,12-FEB-12,06-FEB-12,Ivette,,en,174.95.9.219,hwabrahamsohn@sympatico.ca,14873314,000000123086733,5,2,"got my computerrunning, resolved the in
box 
i spent over n1/2 hr last fri and today sun the same and Iam no further.
Charming operaters but they couldnt reslove the problem.
thank you.
desiree abrahamsohn",4
333407,07-FEB-12,31-JAN-12,Gunson,,en,69.158.114.28,puppyluv1@sympatico.ca,14808178,000000122953903,4,4,not sure,4
333408,08-FEB-12,05-FEB-12,Kevan,,en,70.26.98.253,kream23@sympatico.ca,14865892,000000123078343,5,5,,5
333409,08-FEB-12,29-DEC-11,Mohamed,,en,70.51.35.203,hsager@sympatico.ca,14408762,000000122204933,5,4,email confirmation of details,5
333410,10-FEB-12,09-FEB-12,Wassim,,fr,174.92.165.135,pylpyl@bell.net,14889840,000000123174371,5,5,,5
331910,07-FEB-12,03-FEB-12,Tshering,,en,70.26.0.109,benplan@sympatico.ca,14840360,000000123027559,2,4,"Two things.  1.  find the problem first before sending me out to buy hardware I didn't need.  It took 3 extended calls and 4 different technical staff to find the problem, all of whom asked me the same starting questions despite use of case reference numbers, apparently staff don't use them.  2.  A secondary problem was the quality of the telephone signals at your helpdesk.  The agent who solved the problem was extremely difficult to understand, not because of her speech but because she mumbled and the signal was very faint.  She seemed amused by the number of times I asked her to repeat what she said to me.  It takes a lot to get me to complain so please take my message seriously",3
331911,07-FEB-12,06-FEB-12,Vijay,,en,67.70.129.108,dkowalski19@sympatico.ca,14871852,000000123092438,1,1,fixing the problem would be nice.  nothing was done.  I still can't download a copy of my phone bill online and no one is fixing it.  this representative was supposed to get someone to fix and no one has called or fixed the problem.,2
331912,08-FEB-12,06-FEB-12,Divya,,en,174.91.55.164,balinor38@sympatico.ca,14870292,000000123084252,3,2,"It took 11 days to receive the power cord. Purilator left no message to indicate no one was home or that it could be picked up, therefore I was waiting for it to arrive. When I called to inquire further I was informed it was at purilator's warehouse for pickup. ",2
331913,08-FEB-12,06-FEB-12,Sihem,,fr,184.145.219.103,ghislaintanguay@sympatico.ca,14872788,000000123088269,4,5,,5
331914,10-FEB-12,09-FEB-12,Allan,,en,76.64.213.66,elisa.badder@bell.net,14883256,000000123182215,5,5,hire Canadians ,2
331915,10-FEB-12,09-FEB-12,Youssef,,fr,67.70.102.185,roger-lise@sympatico.ca,14890441,000000123167982,5,5,Il a très bien répondu à ma demande,5
331916,10-FEB-12,09-FEB-12,Anis,,fr,174.92.218.138,jacqueshelenelebeau@sympatico.ca,14885070,000000123173160,5,4,,4
331917,10-FEB-12,09-FEB-12,Med Salah,,fr,174.92.218.138,jacqueshelenelebeau@sympatico.ca,14885072,000000123169762,5,5,,4
331918,10-FEB-12,09-FEB-12,Dawood,,en,76.64.110.137,roberta.dods@sympatico.ca,14890388,000000123180044,4,5,"Can't think of anytime at this time. 
R. Dods ",5
331919,10-FEB-12,09-FEB-12,Srinivas,,en,174.89.198.164,gdillworth@sympatico.ca,14884052,000000123160879,4,,,4
331920,10-FEB-12,09-FEB-12,Sheng,,en,70.24.99.222,milprid@sympatico.ca,14888416,000000123161514,5,4,On Feb 7 I contacted Bell and the representative told me she was having trouble with her computer. Did I know how to help her?  Then she said that she was going on her break and someone would resolve my issue and get back to me. No one did.  When I called back on Feb 9 some one quickly said that my issue (up dating my billing information) had been resolved. First representative needed better training in computers and business practices.  Going on her Break!!! really!!,2
331921,10-FEB-12,09-FEB-12,Amine,,en,74.14.202.212,lacserpent@sympatico.ca,14886598,000000123165964,5,5,,5
331922,10-FEB-12,09-FEB-12,Amine,,fr,69.159.92.144,elejeune@sympatico.ca,14883240,000000123163976,5,5,parler un peu plus clairement,5
331923,10-FEB-12,09-FEB-12,Gustavo,,en,69.157.57.68,rb.empey@sympatico.ca,14890044,000000123170500,3,2,Could not find the problem,3
331924,10-FEB-12,09-FEB-12,Partha,,en,184.146.163.29,paul_brochu1@sympatico.ca,14889376,000000123170226,3,,Modem part not available locally.,3
331925,10-FEB-12,09-FEB-12,Murali,,en,70.24.93.31,djhill@sympatico.ca,14882796,000000123163462,3,1,fixed it,5
331926,10-FEB-12,09-FEB-12,Madhu,,en,74.14.117.148,symphonylover@sympatico.ca,14891754,000000123166749,4,3,,5
331927,10-FEB-12,09-FEB-12,Duncan,,en,65.94.201.40,gswangard@sympatico.ca,14884438,000000123163515,4,4,,5
331928,10-FEB-12,09-FEB-12,Sukumar,,en,69.156.91.232,heinzgwisdek@sympatico.ca,14884632,000000123172586,5,5,It was a friendly dedicated concerned approach by your service person.,5
331929,10-FEB-12,09-FEB-12,Edgardo,,en,174.91.46.39,clinch6@sympatico.ca,14881902,000000123163922,5,5,,5
331930,10-FEB-12,09-FEB-12,Rowena,,en,70.49.245.200,helenepoulin4@sympatico.ca,14884664,000000123165186,5,5,nothing,5
331931,10-FEB-12,09-FEB-12,Hassiba,,fr,184.144.151.98,clemfra@bell.net,14881888,000000123166055,5,5,Il était évident que la conseillère connaissait la marche à suivre. Elle semblait certaine d'elle mème. Très polie et ptofessionelle. ,5
331932,10-FEB-12,09-FEB-12,Ayesha,,en,70.26.81.235,murval6@sympatico.ca,14888762,000000123173323,5,5,,5
331933,10-FEB-12,09-FEB-12,Med Mehrez,,fr,70.30.159.91,richard.yves2@sympatico.ca,14890214,000000123162650,3,4,premier appel8fevrier tres décu agent tres mégatif appel 2appel 9fevrier agent a résolu le problême a donner la reponse sur la sécurité du moden voir si ordinateur était sécuritaire   ,4
331934,10-FEB-12,09-FEB-12,Cecile,,en,65.93.197.42,derekjune@bell.net,14882634,000000123160266,5,5,,5
331935,10-FEB-12,09-FEB-12,Kathy,,en,70.51.175.56,tjernestine@sympatico.ca,14892074,000000123178807,3,3,Kathy somehow finally got the system connected to the internet although it took  several attempts and its working fine but the system is still too slow and frustrating.,4
331936,10-FEB-12,09-FEB-12,Bryan,,en,184.144.61.199,margaret.quinn083@sympatico.ca,14887662,000000123168581,4,2,,3
331937,10-FEB-12,09-FEB-12,Basker,,en,74.15.83.3,vlinkletter@sympatico.ca,14892456,000000123161093,4,5,It has taken 3 contacts and now everything is working fine. Thank you.,5
331938,10-FEB-12,09-FEB-12,Valerie,,en,216.228.233.2,dale.powell@sympatico.ca,14882228,000000123181441,5,5,"Absoutely nothing. Valerie on the phone was patient, thorough, efficient and totally solved my problem. ",5
331939,10-FEB-12,09-FEB-12,Colleen G,,en,76.67.26.173,dave_scott@sympatico.ca,14882364,000000123164328,5,5,"Outstanding service !!!
I find your staff to be very caring, patient, and extremely helpful !!!
The girl that helped me (Coleen) deserves a raise :)",5
331940,10-FEB-12,09-FEB-12,Sarra,,fr,65.94.9.193,gaby.trudeau@sympatico.ca,14883904,000000123170626,5,5,non tout a été parfait. c'était très bien expliqué et clairement dis.,5
331941,10-FEB-12,03-FEB-12,Tony,,en,70.24.180.110,abrahamb@sympatico.ca,14839414,000000123035623,5,5,,5
331942,10-FEB-12,09-FEB-12,Lucas,,en,65.93.117.62,cameronpagniello@sympatico.ca,14881266,000000123161506,5,4,,5
331943,10-FEB-12,09-FEB-12,Shakeel,,en,174.93.115.106,avonbycindy@bell.net,14880412,000000123175929,5,5,Not a thing!,5
331944,10-FEB-12,09-FEB-12,Sushil,,en,67.70.205.87,s.tedford@sympatico.ca,14890724,000000123179890,5,5,,5
331945,10-FEB-12,09-FEB-12,Ronald,,en,70.27.66.173,jehood@sympatico.ca,14885442,000000123172183,5,5,,5
331946,10-FEB-12,09-FEB-12,Elijah,,en,76.69.9.128,aljohnston@bell.net,14879922,000000123181206,5,5,Nothing - all was great,5
331947,10-FEB-12,09-FEB-12,Juan,,en,70.48.73.95,dlarbuckle@bell.net,14882816,000000123170527,5,5,,5
331948,10-FEB-12,09-FEB-12,Hanene,,fr,68.171.231.80,luc.champagne4@sympatico.ca,14887203,000000123166087,4,5,,5
331949,10-FEB-12,09-FEB-12,Marcus,,en,70.49.134.113,rayriley@sympatico.ca,14890038,000000123166484,4,4,IMy wife and I had a hard time understanding him because of his heavy accent.,5
332420,10-FEB-12,09-FEB-12,Dinesh,,en,70.49.241.5,j.lekavy@sympatico.ca,14884988,000000123163608,5,5,"Nothing, both people that I talked too were very  helpful.",5
332421,10-FEB-12,09-FEB-12,Khan,,en,70.53.105.60,jimdeb@sympatico.ca,14885578,000000123159936,4,4,,3
332422,10-FEB-12,09-FEB-12,Megan,,en,70.50.196.127,tim.schaefer@bell.net,14892044,000000123176950,4,4,"If Megan could have done the credits without her managers help but in fairness to Megan this was due to credits that have been owed since July 2011 that Bell keeps ""forgetting"" to put on my invoice so she was unable to add additional credits.  I think Megan did a great job and under normal conditions could have resolved my case by herself. It has taken Bell 8 months and I still have NOT seen 2 credits even though I have faxed the receipts in 4 times since Oct. 1, 2011 as requested.  I really believe Megan has taken care of the last of the Internet issues now. The Home Phone Billing Group put me on hold twice yesterday and hung up on me and lied to me and said there were no managers available. I was talked down to and without respect and very ignorantly by both Jackie (ID#E400976) and Henrietta (ID#E401726)in Home Phone. I think Megan should spend an hour and teach both of these ""women"" about being professional, polite, cooperative, and how to listen to the customer's problem and not decide what they feel is their problem that day.  Maybe if I had Megan 8 months ago I would not have spent over 38 hours on the phone with the Bell Internet Billing Department alone and been so frustrated over the past 8 months .... Good Job Megan !!!  
PS  Its interesting how you never sent this survey out the other 30 calls I've made when I was extremely frustrated and annoyed with the useless and untrained Bell Billing CS I've received and I'm positive I won't get a survey for the useless, unprofessional, rude, and ignorant human beings in Henrietta or Jackie either !!!!!",3
332423,10-FEB-12,09-FEB-12,Priyanka,,en,70.26.35.251,miga007@sympatico.ca,14888350,000000123165528,3,3,,3
332424,10-FEB-12,09-FEB-12,Sergio,,en,76.64.93.244,aewilton@sympatico.ca,14879688,000000123180023,4,4,"If you had been able to solve my problem with a very slow computer, but your technician said there is things in my computer that are slowing it down an I need to get a person to clean it",5
332425,10-FEB-12,09-FEB-12,Badreddine,,fr,174.89.227.90,coutu.danielle@sympatico.ca,14882034,000000123170094,4,4,,4
332426,10-FEB-12,09-FEB-12,Wahida,,fr,142.83.138.14,lusimard@sympatico.ca,14887270,000000123165414,5,5,,4
332427,10-FEB-12,09-FEB-12,Hema,,en,70.27.97.24,wilson.barb@sympatico.ca,14892670,000000123164718,5,5,,5
332428,10-FEB-12,09-FEB-12,Mansouri,,fr,184.144.237.240,michpayant@bell.net,14888348,000000123174430,5,5,,5
332429,10-FEB-12,09-FEB-12,Karen,,en,199.43.177.254,patgeni.pontrelli@sympatico.ca,14889312,000000123174265,5,5,,5
332430,10-FEB-12,09-FEB-12,Colleen G,,en,70.26.44.98,egmacl@sympatico.ca,14883199,000000123159944,5,5,"Explain why I had an internet disconnect,again,for no apparent reason. ",5
332431,10-FEB-12,09-FEB-12,Stephen,,en,184.145.95.152,gkindarji@sympatico.ca,14884270,000000123177207,5,5,Agent was super,5
332432,10-FEB-12,09-FEB-12,Kyle,,en,184.145.95.152,gkindarji@sympatico.ca,14884272,000000123175152,3,2,Confusion...,5
332433,10-FEB-12,09-FEB-12,Judith,,en,174.95.57.77,fredvm@bell.net,14883810,000000123176263,5,4,,5
332434,10-FEB-12,09-FEB-12,Marwen,,fr,67.71.116.48,c.marcoux1@bell.net,14881212,000000123170550,5,5,,5
332435,10-FEB-12,09-FEB-12,Amir,,fr,96.21.82.54,obacalhau@sympatico.ca,14889116,000000123172867,5,5,"ENFIN du bon service technique chez Bell, continue sur cette voie.",4
332436,10-FEB-12,09-FEB-12,Ahmednur,,en,65.93.46.158,thomas.greco@sympatico.ca,14892022,000000123171205,4,2,"??  Seemed OK but really wasn't so, I don't know!",4
332437,10-FEB-12,09-FEB-12,Sumithra,,en,70.27.182.97,BrianAFagan@sympatico.ca,14879290,000000123168642,5,5,"Sumithra is calling back today to follow up and improve the service after the technician was here yesterday late afternoon, I am waiting for her call.",5
332438,10-FEB-12,09-FEB-12,Rashika,,en,69.159.16.113,marlene.stalker@sympatico.ca,14887816,000000123175316,4,4,,5
332439,10-FEB-12,02-FEB-12,Mauricio,,en,184.146.152.82,nicter@sympatico.ca,14835128,000000123018911,1,2,Have a someone that speaks english on the other line.,1
332440,10-FEB-12,09-FEB-12,Alexander,,en,70.52.227.211,curryj@sympatico.ca,14882128,000000123165160,5,5,"He was a little hard to understand, but he got the job done. :)",3
332441,10-FEB-12,09-FEB-12,Emylie,,fr,174.92.167.180,dlaplante_1@sympatico.ca,14882814,000000123170029,5,5,Excellent service,5
332442,10-FEB-12,13-JAN-12,Gregorio,,en,64.231.68.160,mindy25@sympatico.ca,14597514,000000122537091,4,4,,4
332443,10-FEB-12,09-FEB-12,Vijayashanti,,en,70.51.120.159,maxq22@sympatico.ca,14887998,000000123160075,5,5,,5
332444,10-FEB-12,09-FEB-12,Deepika,,en,184.144.4.214,john.dragut@sympatico.ca,14885778,000000123178556,5,5,,5
332445,13-FEB-12,12-FEB-12,Jeff,,en,74.14.5.252,rspeedie@sympatico.ca,14899986,000000123222363,5,4,,3
332446,14-FEB-12,13-FEB-12,Jose,,en,76.64.160.60,chucku@bell.net,14903652,000000123252843,4,4,,4
332447,14-FEB-12,13-FEB-12,Jessica,,en,216.208.50.102,darrowby@sympatico.ca,14904104,000000123248207,1,1,have service techs that know what they are doing!,1
332448,14-FEB-12,13-FEB-12,Mohammed,,en,184.144.23.152,dougngord1@bell.net,14904558,000000123251282,5,5,,5
332449,14-FEB-12,02-FEB-12,Andrea,,en,74.14.1.111,nybo@sympatico.ca,14835294,000000123004431,5,5,,5
332450,14-FEB-12,13-FEB-12,Melvin,,en,70.31.73.191,pajan@sympatico.ca,14909248,000000123242667,3,3,,4
332451,14-FEB-12,13-FEB-12,Christine,,en,70.49.232.86,tsimon_81@bell.net,14911612,000000123241666,5,5,nothing,5
332452,07-FEB-12,06-FEB-12,Casey,,fr,76.108.129.41,joce.lou@sympatico.ca,14874034,000000123083500,5,5,toutva bien,5
332453,07-FEB-12,03-FEB-12,Nora,,en,174.88.48.211,kevin.malloy@sympatico.ca,14845840,000000123043054,1,1,had some one who could speak english well,2
332454,13-FEB-12,12-FEB-12,Eduardo,,en,76.69.5.47,woates@bell.net,14901430,000000123234275,5,5,,5
332455,13-FEB-12,12-FEB-12,Felix,,en,70.29.3.234,biju.houghton@sympatico.ca,14893908,000000123231538,5,5,,5
332456,13-FEB-12,12-FEB-12,Dhanasekar,,en,50.100.148.52,js.muston@sympatico.ca,14897094,000000123234757,5,5,,5
332457,13-FEB-12,12-FEB-12,Gopi Rathinam,,en,70.24.20.153,irenelewis@sympatico.ca,14896410,000000123222089,3,3,"promised it woun,t happen agaim",2
332458,13-FEB-12,12-FEB-12,Sudhakar,,en,66.203.207.66,jojoross@sympatico.ca,14897026,000000123229842,3,3,"I ended up having to be transferred to another area/representative which took time.  

I had to spend far too much time on hold.

It took far too long to come to the conculusion that I needed an appointment with the technician.

Booking the appointment took too long as well.

Since I placed the call for technical support, my modem has been behaving without incident which I find interesting.",2
332928,10-FEB-12,09-FEB-12,Aleem,,en,76.71.217.55,jamie.miller@sympatico.ca,14885148,000000123161704,5,5,"This last call was fantastic, the problem was with the previous ""helper"" . My husband was having problem to get his email on our wireless internet and a previous rep had reverted all my emails to his office email address and the problem I then had was that I was getting no emails at all. 
",5
332929,10-FEB-12,09-FEB-12,Karen,,en,66.176.32.179,hansweber@sympatico.ca,14884558,000000123162467,5,5,Derek was helpful but did not have the authority to satisfiy my request. The customer retension service resolved my request.,4
332930,10-FEB-12,01-FEB-12,Sylvain,,en,206.53.144.162,pwcarter@sympatico.ca,14822239,000000122973609,4,3,"Whereas the tech that came to the house was helpful, subsequent calls on the new service were not as informed or accuratem When the tech installed the new modem, he said the fibe service would activate on feb 23, however when I called to add bandwidth for that time, I was told the service would be active on the 4th. So I didn't bother with the added bandwidth. When I went over because the service was NOT activated, you cs credited me for some of the overage, however further calls ""suggested"" the problem was at MY end. On feb 8 after the call centre arranged for an appointment on the 14th, one of your techs 'KEn' called. He found no problem with. The line and had everything up an running by 2 pm on the 8th. There seems to be a definite lack of communications with your team. In my opinion Ken was the only one that had a grasp on the whole situation.",3
332931,10-FEB-12,09-FEB-12,Eleanor,,en,74.15.4.123,daveandsandragerrard@sympatico.ca,14882374,000000123169519,5,5,Not a thing Eleanor answered all my questions clearly and was extremely helpful!,5
332932,10-FEB-12,09-FEB-12,Melissa,,en,24.114.210.253,vernon@bell.net,14892386,000000123179354,5,5,Reduce wait times on the phone,5
332933,10-FEB-12,01-FEB-12,Kayla,,en,70.53.193.162,rshacter@sympatico.ca,14823074,000000122983376,3,2,you could have provided faster internet service.,2
332934,10-FEB-12,09-FEB-12,Ivan,,en,216.168.123.224,ttooley@sympatico.ca,14892250,000000123169152,1,2,Make your customer service reps lose the attitude and listen to the customer.,2
332935,10-FEB-12,09-FEB-12,Jason,,en,174.94.40.164,paulie@bell.net,14889404,000000123171495,5,5,Explain what the total cost of my next month's bill will be including taxes etc based on our monthly usage profile.,5
332936,10-FEB-12,09-FEB-12,Denis,,fr,69.157.90.167,jeffdion@sympatico.ca,14885434,000000123171475,5,4,,5
332937,10-FEB-12,09-FEB-12,Tyrone,,en,50.101.49.68,kmtbutler@sympatico.ca,14886446,000000123164916,5,2,"Tyrone, I believe did everything he could do to clear up the problem that I have been having for more than a month now.  I do not leave my computer connected all the time.  When I plug in the phone line, the search engine goes into a loop as if I have dial-up (slow) and doesn't reach the webpage, nor can I open my emails.  I have to turn the modem off and back on to get onto the internet and into my email.  The problem that I had remains.  I do not leave my computer phone connection plugged in all the time.  When I went to plug it in this morning, although all lights were showing solid, there was no access to either my emails or internet without turning off the modem.  It may require a technician to come out.  Tyrone was polite, knowledgeable, and professional. My feedback that the problem was not resolved is not a reflection on his service.  ",
332938,10-FEB-12,09-FEB-12,Jeannette,,en,70.55.48.126,flhughes@sympatico.ca,14883596,000000123168338,4,4,my phone was dying and agent called me back which is a positive not a negative-- thank you,4
332939,10-FEB-12,09-FEB-12,Ahmed,,fr,74.12.224.4,gg3@sympatico.ca,14884156,000000123180198,5,5,rien,5
332940,10-FEB-12,09-FEB-12,Melissa,,en,76.69.31.247,djkoehler@sympatico.ca,14882802,000000123170670,5,5,,4
332941,10-FEB-12,09-FEB-12,Khan,,en,70.51.32.26,marc.besso@sympatico.ca,14887584,000000123171671,5,4,"Yes was chosen for Question 2 because the implementation of the corrective action shall take place tomorrow .If situation is fully corrected or problem fullyb resolved reply would be ""absolutely """,5
332942,10-FEB-12,09-FEB-12,Anne,,en,70.51.108.201,fwong002@sympatico.ca,14883858,000000123164962,4,4,,4
332943,10-FEB-12,09-FEB-12,Rudys,,en,184.146.175.93,redmen@sympatico.ca,14890118,000000123175535,5,5,explain why the failure of my internet happened @ bell,5
332944,10-FEB-12,09-FEB-12,Shyam,,en,70.53.92.126,stwj@bell.net,14891578,000000123165604,5,4,,4
332945,10-FEB-12,09-FEB-12,Orlando,,en,65.93.149.250,jackson.produce@sympatico.ca,14885024,000000123168518,5,5,Nothing that i can think of i was very satisfied with the service i recieved. I'm not real computer savy and was not made to feel dump because i could'nt figure out my problem.,5
332946,10-FEB-12,09-FEB-12,John,,en,70.53.195.239,SLSymons@bell.net,14879472,000000123160246,5,5,Nothing!,5
332947,10-FEB-12,09-FEB-12,Daniel,,en,70.24.106.215,jsmink@sympatico.ca,14885962,000000123175113,5,5,,5
332948,10-FEB-12,09-FEB-12,Jamie,,en,70.24.4.109,carol.trewin@sympatico.ca,14881346,000000123175938,5,5,,5
332949,10-FEB-12,09-FEB-12,Omar,,fr,184.144.225.154,danielle.jacob@sympatico.ca,14882288,000000123175123,4,4,,4
332950,10-FEB-12,09-FEB-12,Eric,,en,184.147.204.144,jack.royal@sympatico.ca,14885010,000000123161523,5,5,Clearer connection,5
332951,10-FEB-12,09-FEB-12,Mohamed,,fr,70.48.139.18,martineblanc@sympatico.ca,14887872,000000123179954,4,4,rien de plus,4
332952,07-FEB-12,06-FEB-12,Moses,,en,174.88.170.31,metodikuz@bell.net,14875702,000000123085598,4,4,,4
332953,07-FEB-12,04-FEB-12,Methil,,en,69.156.0.55,nj.rochon@sympatico.ca,14859006,000000123066133,4,2,"Althoug the speed checkup done via the Bell.ca site showed good numbers, my internet connection download speed is very slow on any or all the computers in our house. When I do the same check on speedtest.net my numbers are as follows...Ping-379ms Download-1.80mbps  upload .09mbps. I beleive these numbers to be more accurate since I can't even watch a simple you tube video on the lowest quality.....sad that I pay over $50/month for this service.",2
332954,08-FEB-12,02-FEB-12,Roberto,,en,76.70.91.176,luojialan@sympatico.ca,14833518,000000123013199,4,4,"Please ask your service reps to tone down or get rid of the heavy cologne. I had a headache for four hours after he left. Very nice person, but.......",3
333411,10-FEB-12,09-FEB-12,Mohamed,,fr,184.148.252.16,poufa2@sympatico.ca,14889754,000000123173270,3,,"Le 13 décembre 2011, j'ai appelé Bell pour faire un paiement final de $49.95 pour mon modem internet, de façon à ne plus avoir à payer la location mensuelle de $4.95. On m'a dit que je recevrais un nouveau modem dans les 5 jours ouvrables. N'ayant pas reçu le modem, j'ai rappelé Bell le 18 janvier 2012. Après vérification, on m'a dit que le département internet avait mon code postal comme étant J4M 2H5 (mon ancien code avant changement par poste Canada à J4M 2M8 il y a plus de 15 ans). On m'a dit que c'était sans doute la raison pour laquelle je n'avais pas reçu le modem. Nous avons donc fait la correction à J4M 2M8 et on m'a dit que cette fois je recevrais le modem. N'ayant toujours pas reçu le modem, j'ai encore appelé Bell le 9 février 2012. On m'a dit que la commande du 18 janvier avait été exécutée et qu'on ne comprenait pas pourquoi je n'avais pas encore reçu le modem. La personne de Bell internet m'a alors dit qu'elle envoyait encore un modem et m'a donné un nouveau numéro de confirmation. J'espère bien que cette fois ce sera la bonne. Je ne veux pas blâmer les gens qui nous répondent car ils sont professionnels. Cependant il semble qu'il y ait des problèmes dans le système...Étant moi-même retraité de Bell Canada depuis 2 ans (après 28 ans de service), je suis déçu que de telles choses puissent arriver en 2012. J'imagine l'image que cela donne de Bell pour la population en général si cela se produit régulièrement... Merci pour votre attention et bonne journée! Jacques Poulin
(450) 448-5885   ",4
333412,10-FEB-12,09-FEB-12,Imen,,fr,67.68.173.89,jacquesemond@sympatico.ca,14885068,000000123163184,5,5,,5
333413,10-FEB-12,09-FEB-12,Gattu,,en,69.158.36.32,amede.lamarche@sympatico.ca,14879984,000000123181380,2,1,,2
333414,10-FEB-12,09-FEB-12,Ronald,,en,70.29.15.79,castlewilliams@sympatico.ca,14881402,000000123171547,3,3,I should have asked and Ronald should have volunteered what was the cause of the trouble. ,4
333415,10-FEB-12,09-FEB-12,Dashrathan,,en,65.95.40.123,jeannottes@sympatico.ca,14885400,000000123160064,5,5,nothing,5
333416,10-FEB-12,09-FEB-12,Maria,,en,65.94.188.101,pipe1@bell.net,14889670,000000123163183,5,5,nothing,5
333417,10-FEB-12,09-FEB-12,Med nejib,,fr,70.30.250.195,carcajou1@sympatico.ca,14881292,000000123175576,4,5,,5
333418,10-FEB-12,09-FEB-12,Arun,,en,24.36.139.62,sheila.whaley@sympatico.ca,14891124,000000123166022,5,1,"The rep was excellent, but now my etablet isn't connecting to my wireless.",4
333419,10-FEB-12,09-FEB-12,Jose,,en,216.16.242.122,detlefschulze@sympatico.ca,14882652,000000123182207,3,2,"The Support person did what was in his power to help, he is however limited to Bell company policy.
I have concerns in the reliability of the high speed ""Modem/Router I'm renting from bell, furthermore it seems that the internet speed fluctuation quite a bit and it is like watching a slide show with some application i.e. online based games. I must admit, not always but lately very often. (Cable Ethernet connection), the wireless connection to this Modem/Router just S.s.
But apparently there is NOTHING wrong with Internet Service or Modem/Router. 
therefore there is nothing you (Bell) could do to improve 
I (customer) should investigate in other service providers.
",3
333420,10-FEB-12,09-FEB-12,John,,en,174.94.0.157,sbrooks_4@sympatico.ca,14890912,000000123173288,5,5,,3
333421,10-FEB-12,09-FEB-12,Daniel,,fr,65.94.225.185,tonycrispo@bell.net,14892146,000000123170380,5,4,,4
333422,10-FEB-12,09-FEB-12,Martin,,fr,174.94.77.10,louise1.pomerleau@sympatico.ca,14887130,000000123166288,4,4,"Vous améliorer pour le service de facturation aux clients.Votre service est presque nul.a tous les mois il y a des erreur qui me facturent trop d'argent sur ma facture de bell télévision.J'ai un contrat et vous ne le respecter pas du tout.Je dois me battre avec vous a tous les mois.Je ne suis pas la seule comme ca!!!Améliorer votre service internet pour les dowlond illimiter.Ou offrer des promotions pour vos bons clients comme moi.Il y a des personnes qui dowlondent beaucoup et qui doivent payer très cher.C'est pour ca qui s'en vont avec vos concurents,bien a vous,Louise Pomerleau",4
333423,10-FEB-12,09-FEB-12,David,,en,76.70.66.59,linda.viscardis@sympatico.ca,14886922,000000123179518,4,,"I would have liked to have had what was supposed to have been done done ... ie several weeks ago we had been promised a bundle deal including wireless internet that would save us $20/month, but we never received the wireless modem (the system indicates we have one???) and now I'm not sure if we will receive the savings ... this means I will have to make yet another call to clarify the situation",
333424,10-FEB-12,09-FEB-12,Irving,,en,70.50.32.241,rileybruce@bell.net,14890254,000000123164599,5,5,,5
333425,10-FEB-12,09-FEB-12,Anne,,en,174.91.128.63,bryanmatthews@sympatico.ca,14881150,000000123170731,5,5,"Anne did an excellent job of comprehending the fact that I was having frequent internet outages and elevated the problem to staff that found a ground in our phone line that was causing the problems. Previous calls to tech support resulted in the  answer the answer that it was a server upgrade problem. Currently we are without phone service, and as to how fast this is fixed determines the answer ot number 4. I reiterate Anne did an excellent job, and is to be commended.  ",
333426,10-FEB-12,09-FEB-12,Gregorio,,en,70.26.108.76,r.roussy@sympatico.ca,14889874,000000123159414,4,4,"To improve your services, I think that a smaller window of time should be given for the technician to come and look at the problem. The time between 12:00 pm and 5:00 pm is a big window of time.  Clients like myself can do other things during this timeframe instead of wasting 5 hours waiting for the technician.",5
333427,13-FEB-12,12-FEB-12,Kat,,en,64.228.159.107,h.maxwell@bell.net,14896134,000000123230567,2,1,Not give your customers the run around and have an excuse for everything.  You seem to intentionally make things complicated so that your customers can never keep up with what is going on and get frustrated.,2
333428,13-FEB-12,12-FEB-12,Adnene,,fr,184.148.251.174,macedan4@bell.net,14897964,000000123228747,5,5,,5
333429,13-FEB-12,12-FEB-12,Adel,,fr,184.148.251.174,macedan4@bell.net,14897966,000000123233173,5,5,,5
333430,13-FEB-12,12-FEB-12,Gilberto Jose,,en,216.129.31.125,dpharding@sympatico.ca,14895250,000000123232659,5,5,Nothing on this call. The rep was very knowledgeable and courteous and was pleasant to speak with.,5
333431,13-FEB-12,12-FEB-12,Asma,,en,70.27.78.122,chris99@bell.net,14894510,000000123224399,5,4,,5
333432,10-FEB-12,09-FEB-12,Eya,,fr,69.159.166.72,desbouli@sympatico.ca,14882642,000000123165592,4,4,Rien pour le moment.,3
333433,10-FEB-12,09-FEB-12,Manoj Sandra,,en,70.50.90.105,carime412@bell.net,14881302,000000123159687,5,5,"nothing addition. 
Help was fast, professional, and friendly.",5
333434,10-FEB-12,09-FEB-12,Garry,,en,70.31.122.50,mpross@sympatico.ca,14888676,000000123161754,5,5,,5
333435,10-FEB-12,09-FEB-12,Aquiles,,en,64.231.129.150,donkovanen@sympatico.ca,14882896,000000123177089,4,4,,4
331950,14-FEB-12,13-FEB-12,Ermany,,fr,70.51.48.44,mariette.lemay@sympatico.ca,14908184,000000123252632,2,2,"J`ai appelé Bell pour me plaindre du fait que ma connexion Internet a ralenti d`une façon inexplicable ces dernières semaines.  J`ai d`abord cru que vous aviez des difficultés temporaires et j`ai attendu que les choses reviennent à la normale, mais en fait elles ont empiré.  Ma connexion (qui normalement devrait être de 10 mbps, du moins, c`est ce qu`on prétend m`avoir vendu - en février 2008?) ne fonctionne plus qu`a 7 mbps, même au dessous de cette vitesse si j`en crois votre  site ""verificationdelavitesse"".  L`assistant à qui j`ai parlé chez Bell me dit que c`est normal, que la vitesse n`est pas nécessairement toujours la même, qu`elle peut varier entre 10 mbps et 7 mbps!!  Ce n`est certainement pas ce que j`ai compris quand j`ai acheté votre produit.  Vos assistants (j`ai parlé à 4 ou 5 d`entre eux) ont été impeccablement polis et aimables, mais aucun d`eux n`a pu expliquer ou régler mon problème de connexion.  La connexion est tellement lente à certains moments qu`elle en devient instable et je risque à tout moment de perdre la page Internet que je visite.  Très peu satisfaisant comme service !!  Surtout que j`ai passé pratiquement une heure, peut-être même plus, au téléphone pour en bout compte aboutir au même résultat - c.à d. connexion extrêmement lente, et ce depuis quelques semaines seulement.  Il doit bien s`être passé quelque chose ??  Votre assistant a eu la gentillesse de m`obtenir un rabais pour les inconvénients que cela me cause, mais évidemment ce que je veux est qu`on rétablisse ma connexion à 10mbps.  Merci de vous en occuper.
Salutations, Mariette Lemay (tel. 514 345 8452)",3
331951,14-FEB-12,13-FEB-12,Mary,,en,174.93.33.155,tanmic@sympatico.ca,14911296,000000123240521,5,4,,4
331952,14-FEB-12,13-FEB-12,Kaouther,,fr,174.92.223.174,maurice.goyette_1@sympatico.ca,14908350,000000123253145,3,1,"Hier, mon problème n'a pas été résolu et la communication a été coupée par erreur. 
Ce matin, j'ai communiqué à nouveau avec votre service et mon problème a été réglé par Chamseddine (833659). 
Mon problème en était un de débloquage et non de paramétrage, et il est résolu. 
Considérer mon évaluation comme positive. 
Merci",5
331953,14-FEB-12,13-FEB-12,Leah,,en,70.29.242.39,gensam@sympatico.ca,14905314,000000123247462,5,5,Have more employees like Leah. She took care of business like she owns it.,5
331954,14-FEB-12,13-FEB-12,Nadine,,fr,70.49.53.98,campeaum@sympatico.ca,14903292,000000123250140,5,5,rien de plus que elle a fait pour  très gentil et bonne techniciens  merci encore ,5
331955,14-FEB-12,13-FEB-12,Carolina,,en,76.68.94.9,jakebook@sympatico.ca,14906214,000000123244812,5,5,Not created the situation in the first place,4
331956,14-FEB-12,13-FEB-12,Rolando,,en,69.158.181.108,claireanddavid256@sympatico.ca,14903684,000000123248007,5,5,nothing he was a very  savvy guy,5
331957,14-FEB-12,13-FEB-12,Eric,,en,76.64.208.163,foursawchuks@sympatico.ca,14905068,000000123240524,5,5,"stop placing call centres overseas,these shud be Canadian jobs for Canadians in Canada working for a Canadian company,,Bell Canada,,any time i place a call to a company, i 1st ask where the person is then ask for my call to be transferred to Canada,,, ",5
331958,14-FEB-12,13-FEB-12,Pau,,en,174.92.76.39,lrbrereton@sympatico.ca,14907782,000000123247722,4,4,My service was fine but had Bell adhered to  our contract agreement in the first palce I would not ahve had to waste my time with this call.,3
331959,14-FEB-12,13-FEB-12,Bob,,en,76.64.13.150,jimbax@sympatico.ca,14906542,000000123239743,5,5,nil,5
331960,14-FEB-12,13-FEB-12,Atoiya,,en,207.194.141.202,dhuffman@sympatico.ca,14904344,000000123244256,5,5,Processed the change order correctly in the first place so I did not have to call in again.  ,3
331961,14-FEB-12,12-FEB-12,Linda,,en,64.228.89.227,jebahen@sympatico.ca,14896706,000000123231027,5,5,"Nothing!  ""Don't fix what is not broken.""
",5
331962,14-FEB-12,13-FEB-12,Priya,,en,76.69.155.232,gracelam_148@sympatico.ca,14905594,000000123249593,4,4,,5
331963,14-FEB-12,13-FEB-12,Leni,,en,174.92.29.80,retowns@bell.net,14909984,000000123238822,3,5,"I was told ,I would hear from someone on Sat. [when I reported my problem] by 4 PM. nothing ! So Monday morning I called again and the gentleman who was at work. Was very helpful and solved my problem. ",4
331964,14-FEB-12,13-FEB-12,Rhyah,,en,70.26.146.230,tom_clark@sympatico.ca,14911510,000000123239415,5,5,,5
331965,14-FEB-12,13-FEB-12,Sean,,en,174.91.43.133,wagene@sympatico.ca,14911853,000000123253641,5,4,Too many levels of people to speak with to resolve...,4
331966,14-FEB-12,13-FEB-12,Juan,,en,70.27.26.141,wbwest14@sympatico.ca,14911888,000000123239666,5,3,"Unfortunately, Juan was attempting to solve a problem beyond his control, re an internal IP Address mix-up. However, he tried his best.",5
331967,14-FEB-12,13-FEB-12,Pat,,en,70.48.161.150,bhilde@sympatico.ca,14902896,000000123242951,5,4,Not tie the start dates of $15 text service to statement date but rather to the date customer wants month to start,4
331968,14-FEB-12,13-FEB-12,Shirley,,fr,70.26.191.45,lilianeblais@sympatico.ca,14907592,000000123237430,5,5,,5
331969,14-FEB-12,13-FEB-12,Wassim,,fr,65.93.127.208,ti-fred.belier06@sympatico.ca,14911436,000000123244909,4,2,donne les vrais prix internet plus  la securite bell,3
331970,14-FEB-12,13-FEB-12,Cara,,en,70.48.73.99,pjjd01@sympatico.ca,14909590,000000123246493,5,5,,5
331971,14-FEB-12,13-FEB-12,Arianne,,en,67.70.198.39,cowleymedia@bell.net,14903844,000000123252775,3,4,Stop internet throttling!,3
331972,14-FEB-12,13-FEB-12,Radhika,,en,69.158.162.126,jig60@bell.net,14906514,000000123241125,4,3,While access to email was corrected I still can't access my account details from ebill!,4
331973,14-FEB-12,13-FEB-12,Carolina,,fr,69.156.74.31,bisson.guy@sympatico.ca,14902932,000000123247285,5,5,,5
331974,14-FEB-12,13-FEB-12,Kevin,,en,74.14.163.60,baskerbri@sympatico.ca,14902714,000000123245407,5,5,Nothing - Service was amazing!,5
331975,14-FEB-12,27-JAN-12,Jamila,,fr,76.65.89.246,pierremorissette@sympatico.ca,14766874,000000122861501,5,5,,5
331976,14-FEB-12,13-FEB-12,Aleem,,en,174.89.68.251,norcroft@sympatico.ca,14909092,000000123242136,4,4,,4
331977,14-FEB-12,13-FEB-12,Henda,,fr,174.91.249.159,pcloutie@sympatico.ca,14909434,000000123249101,4,4,"C'est une question de coût pour le raccordement internet. Henda ne pouvait rien faire d'autre que de me lire la politique. Je suis un retraité de Bell, et jessaie d'encourager Bell. Je dois toujours défendre le pourquoi, car mes enfants, mes amis à 98% ne sont plus avec Bell, mais un compétiteur. Je trouve que les coûts de la téléphonie et de l'internet sont hauts comparativement à d'autres chose qui me fruste. Voilà !",3
331978,14-FEB-12,13-FEB-12,Abdallah,,fr,67.68.195.9,gilbast47@sympatico.ca,14905424,000000123240255,5,5,,5
331979,14-FEB-12,13-FEB-12,Jay,,en,76.64.196.156,a-mmarsan@bell.net,14901906,000000123238814,4,4,"made it possible to send notifying e-mails to all my contacts without worrying about system freeze, i had to call frequently to get at the solution.
my solutions came in a very bad ACCENT.",3
332459,13-FEB-12,12-FEB-12,Michael,,en,70.51.66.231,hopkins_87@sympatico.ca,14896308,000000123226461,5,1,"Hi, I had spoken with CUstomer service last week and advise a Technican would arrive on Saturday.  On Saturday he did not show up and I called again and advised that my ticket had somehow got closed and I was asssured that the technician would be here Sunday btwn (8-12) Sunday Bell tech did not show and I was again told that my ticket had been cancelled a second time.  Tech is suppose to show up Monday 12-5.  I can only hope that happens. ",
332460,13-FEB-12,12-FEB-12,Yosra,,fr,174.92.159.35,francois.akel@sympatico.ca,14895714,000000123229708,5,5,"Ma conseillère services aux clients était absolument excellente...

Cependant, les employés du service à la facturation devraient être bien plus vigilants car votre service comptabilité et facturation est plus que lamentable. ",5
332461,13-FEB-12,12-FEB-12,Kanchumarthi,,en,70.50.54.231,fbaltzer@sympatico.ca,14895606,000000123227237,5,5,nothing more,5
332462,13-FEB-12,12-FEB-12,Leni,,en,65.92.49.2,billdoro1@sympatico.ca,14893922,000000123222102,4,3,,3
332463,13-FEB-12,04-FEB-12,Shakeel,,en,209.250.130.65,may@sympatico.ca,14858342,000000123057409,3,3,"explain the situation better than trying to sell new packages etc
i was called from a division of bell saying my speed was slow and would send out a tech for free..being suspicious i called 310 surf and thet said it was legitimate but they could not say whether the check would be free or not as it was a different company on behalf of bell...so then he moves me to a new plan at 6mbps or so with a usuage limit (i had unlimited) says he is sending me a wireless modem at a one time charge of 49.95, but this will most likely resolve my speed issue...well we set it up this weekend and my speed is SLOWER than it was with the old modem and my own router....now i am not sure whether to keep your old modem and send the new one back or not...i am very disappointed with this.  now do i have to dig up the other company's number again to have them come check why my speed is so slow??",3
332464,13-FEB-12,12-FEB-12,Kat,,en,184.146.163.79,eholstock@sympatico.ca,14895398,000000123222905,4,5,,5
332465,13-FEB-12,09-FEB-12,Steve,,en,70.52.221.76,nvmoore@bell.net,14889102,000000123161329,5,4,,5
332466,13-FEB-12,12-FEB-12,Med Amine,,fr,70.48.170.61,dugas.jeanmarie@sympatico.ca,14895300,000000123225875,4,4,,4
332467,13-FEB-12,05-FEB-12,Ronald,,en,74.15.251.246,emcdowell@bell.net,14864112,000000123068640,3,1,"Called with a problem with internet on Wed. Feb 1st., Called again on Fri. Feb. 3rd, then called again on Sun. Feb 5th, had to call again on Tues. Feb. 7th. A ticket was sent to send out a Tech. Problem was solved by technician on Sat Feb. 11. Not a happy camper not having internet since Feb 1st.",1
332468,13-FEB-12,12-FEB-12,Ingrid,,en,174.88.203.42,kdd1@bell.net,14897298,000000123224437,5,5,,5
332469,13-FEB-12,12-FEB-12,Gunson,,en,76.67.25.235,baalky@sympatico.ca,14893758,000000123226281,4,4,I can't think of anything really.,4
332470,13-FEB-12,12-FEB-12,Sukumar,,en,70.29.158.171,wklenk@sympatico.ca,14901416,000000123225326,5,4,Reduce the time it takes for the link to change a password. (48 hrs),5
332471,13-FEB-12,12-FEB-12,Gustavo,,en,184.145.74.136,wwalkercan@sympatico.ca,14901448,000000123224931,2,4,"Gustavo didn't seem too personable.
 ",4
332472,13-FEB-12,12-FEB-12,Ibtissem,,fr,70.29.202.70,tcomick1@bell.net,14900862,000000123231348,4,5,Rien,4
332473,13-FEB-12,12-FEB-12,Mohammed,,en,70.53.200.242,lordot@sympatico.ca,14897756,000000123234354,2,1,Resolve the problem,3
332474,13-FEB-12,12-FEB-12,Sylvie,,en,70.48.49.209,glogeo.forrester@sympatico.ca,14895984,000000123227367,5,3,"The tech and I both thought we had resolved the problem but it showed up again later; this tech,Sylvie, was great; BUT I spent over an hour on fri. with a tech from San Salvador who did a great job at reconfiguring my email that some tech had screwed up a couple of weeks ago; then I got a tech in India on saturday who worked??? for 5 1/2 hours and didn't totally resolve the problem; He did not know how to fix the problem but he wouldn't admit it; none of them would connect me with a tech in Canada, which I believe contravenes Canadian law on the subject. Why is Bell so short sighted as to go off shore for tech support; sure you gain a little more profit but at what cost; if you all go and hire off shore how do you expect that Canadians can have the income to buy your services. I need a competent CANADIAN tech to call me to resolve my problem; my primary email account will not open again after I go off line unless I put my password back in---and yes I have checked the little box that says remember me; please have a Canadian tech call. G. Forrester 613-537-2777 At this point I don't know how to answer question #4 ",
332475,13-FEB-12,12-FEB-12,Mary-Jane,,en,174.95.66.234,rjrumble@sympatico.ca,14899770,000000123230022,5,3,your service representative was absolutely professional and did everything possible to resolve my problem.  She deserves the highest recommendation.,5
332476,13-FEB-12,12-FEB-12,Hector,,en,67.71.119.8,robadelstein@bell.net,14899804,000000123224765,4,4,Nothing,5
332477,13-FEB-12,09-FEB-12,Sarra,,fr,174.92.179.245,rlaflamme9@sympatico.ca,14890298,000000123164310,5,5,Bell Canada a une très mauvaise qualité d'antenne pour le cable. La coupole de réception est nul. Elle est toujours en dérangement.,1
332478,13-FEB-12,12-FEB-12,Julie,,en,76.69.24.189,metron@sympatico.ca,14898428,000000123234193,5,5,did it faster ,4
332479,13-FEB-12,12-FEB-12,Jude,,en,76.69.228.158,peter136@bell.net,14899230,000000123224980,3,2,"I asked questions..got no answers.Another ""technician"" seems to have resolved the actual issues",
332480,08-FEB-12,30-JAN-12,Imen,,fr,76.71.125.105,hermithut@sympatico.ca,14792302,000000122931144,4,4,,5
332481,08-FEB-12,26-JAN-12,Reginald,,fr,184.151.115.100,d.yalenti@sympatico.ca,14745514,000000122852168,4,1,Faire ce que vous dites,1
332482,08-FEB-12,06-FEB-12,Luis,,en,184.146.130.189,gerbear.tien@sympatico.ca,14872742,000000123083694,4,5,,5
332483,08-FEB-12,04-FEB-12,Brahim,,fr,67.68.74.225,dianeboisclair6@sympatico.ca,14854690,000000123059571,4,5,,4
332484,11-FEB-12,28-JUN-11,Wafa,,fr,174.89.240.87,sjivan@sympatico.ca,12445715,000000118092549,5,5,,5
332485,11-FEB-12,25-NOV-11,Youssef,,fr,74.15.158.189,sylviecouture2@bell.net,14107012,000000121485443,3,4,j'aimerais parler avec quelqu'un qui parle bien le français pour mieux la comprendre,3
332486,11-FEB-12,02-FEB-12,Madiha,,en,174.89.18.221,stevenkidd4@sympatico.ca,14837624,000000123022385,1,1,was on phone for 2 hrs then get a wake up at my door had no phone that night an no internet not please thinking about going some where for internet an tv,1
332487,11-FEB-12,09-FEB-12,Houssem,,fr,174.95.115.104,llem@bell.net,14887032,000000123173668,5,4,"c'ÉTAIT LA PREMIÈRE FOIS QUE J'AVAIS
LA LIGNE AUSSI VITE... MÊME PAS  5 MIN.
Ca c'est une amélioration wow!

Merci",5
332488,11-FEB-12,13-DEC-11,Linda,,fr,65.94.11.95,andreval@sympatico.ca,14231844,000000121864608,4,4,,4
332489,11-FEB-12,24-JAN-12,Jenette,,en,70.30.134.131,paul.bellehumeur034@sympatico.ca,14724666,000000122783414,5,5,,5
332955,08-FEB-12,06-FEB-12,Luis,,en,174.89.133.109,rob.metcalfe@sympatico.ca,14877272,000000123097995,4,3,"Did not receive letter regarding changes to internet-found out from neighbor, bell rep wasn't sure what date current service was to be discontinued so ordered new hub anyway. Current internet is great but have to change because Bell is changing service. Concerned that new service won't be as good. Our neighbor has had several problems.  Also concerned that new set up of ""hub"" will cause problems with our email accounts and we will have to be on the phone with Bell for another 45 minutes to ""re-set"" everything.  When our neighbors ordered the new hub their ""old"" internet service was cut off before they even received it in the mail.  This was the second phone call regarding the changes and the new hub, first phone call had me talking to 3 different people and received varying info on changes as well as pricing.  When people pay and rely on the internet and email, Bell should have all the information readily available and accurate to answer customers questions. The Bell reps can only answer the questions with the information they are given so it is no fault of their own.  So I have questions: why did we not received a letter regarding the discontinuation of our current service?  Why did the Bell rep not know the date our service was to be cut off.  Why is Bell even changing the service....because they can monitor usage with new hub and charge more per household based on individual usage - more money for Bell.  I only hope the ""new"" service will be an easy transition/activation, but based on what my neighbors have experienced I have my doubts.",3
332956,08-FEB-12,06-FEB-12,Ahmed,,fr,174.89.224.188,f.legault@sympatico.ca,14872306,000000123087842,5,5,,5
332957,08-FEB-12,30-JAN-12,Monica,,en,65.95.51.52,wjoan.clow@sympatico.ca,14798144,000000122925389,3,4,"One hour on the phone just seemed a long time for what I needed corrected.  However, it was eventually corrected and I am grateful for that.  I am not very computer literate.",4
332958,08-FEB-12,06-FEB-12,Leslee,,en,174.91.46.26,antoniad@sympatico.ca,14870094,000000123089721,3,3,This was a result of a cut-off call. I was referred to another dept. When I got my resolution It was totally different than what I was told. Why not streamline services?,3
332959,08-FEB-12,04-FEB-12,Balaji,,en,74.14.14.191,catlovers53@sympatico.ca,14853858,000000123063645,5,5,,5
332960,08-FEB-12,21-JUL-11,Eric,,en,174.95.218.195,b-a@sympatico.ca,12659619,000000118640243,4,4,"At this time I was promised not more than $58.& change is what I'd be paying for one full year! Also, received a letter to confirm, so was happy at the time.  It is now February and I've been calling a lot for corrections and got SOME money back, still have to call it's now up to $84.(& change)!  What happened to this contract which I'm not allowed to break, but appearently you are!! I'm fed up with having to call constantly and getting upset it's too stressful. I've decided to change asap to go Distributel or Cogego, I know Distributel honors what they say and they even call you to give you better deals when they come into effect; my long distance is even less now!  Why do I have to argue monthly for this contract which you STILL don't honor. You owe $5.00 a month on phone since July and $10.00 for Dec. and Jan. for internet on top of that! In Sept. we were promised a new contract in January which would give us some of what we lost back by paying only HALF $22.&change monthly for internet...this has obviously not happened.  So goodbye Bell.",1
332961,08-FEB-12,05-FEB-12,John,,en,76.69.139.246,dc.ross3@bell.net,14863688,000000123074511,5,5,,5
332962,08-FEB-12,06-FEB-12,Casey,,fr,70.26.251.48,idparenteau@sympatico.ca,14873340,000000123093802,4,5,,4
332963,08-FEB-12,06-FEB-12,Gautham,,en,67.70.85.29,ed.lalumiere@sympatico.ca,14872108,000000123088320,4,5,"With my hearing aid and your represntative's foriegn accent, I had trouble understand him.",5
332964,08-FEB-12,01-FEB-12,Lotfi,,fr,74.14.212.105,lady_di1943@sympatico.ca,14818994,000000122980077,3,4,,4
332965,08-FEB-12,03-FEB-12,Nejib,,fr,65.93.4.224,roch.denonville@sympatico.ca,14849714,000000123036278,3,3,ce représentant a besoin d'un peu plus de tolérance. Aucune recherche faite pour m'offrir un taux différent pour le renouvellement du contrat.,3
332966,08-FEB-12,01-FEB-12,Ronda,,en,64.231.68.168,dcorre@sympatico.ca,14814582,000000122989765,4,4,"When the modem was changed to a wireless one, the workman did not close back your box in my basement and after calling on three occasions over a period of close to a year before the matter was fixed.",5
332967,08-FEB-12,06-FEB-12,Srinivasan,,en,70.31.36.10,dave.whiteley@sympatico.ca,14871572,000000123098417,5,5,Mothing,5
332968,08-FEB-12,04-FEB-12,Monica,,en,174.138.220.227,c-plyttle@sympatico.ca,14853726,000000123054630,3,3,"Internet has been bad for almost 2 months, seems to have improved since the phone call, the girl on the phone (cannot remember her name, I had Monica first and then was transferred to another girl) told me she would call me Sunday to see how the internet was and never called back...although my neighbour did get a call 2 days later to see how their internet and phone line was doing.  ",3
332969,08-FEB-12,06-FEB-12,Stephen,,en,184.148.150.64,clivec21@sympatico.ca,14871278,000000123091997,5,5,none,5
332970,08-FEB-12,02-FEB-12,Juan,,en,184.144.104.9,etta2000@sympatico.ca,14829648,000000123019099,3,,"on the phone for an hour, the battery ran out on my home phone. The previous technician did not leave notes according to the present technician. So, I had to start all over again.",3
332971,08-FEB-12,06-FEB-12,Carlos,,en,174.94.36.201,brian.carr@sympatico.ca,14870666,000000123087095,3,2,"It would be easier if I could understand what is being said, I dread having to call the help desk because of the lack of good English, spoken by the custome service reps.",3
332972,08-FEB-12,02-FEB-12,Julio,,en,65.94.101.67,rred@bell.net,14836662,000000123019679,5,5,,5
332973,08-FEB-12,02-FEB-12,Alun,,en,76.64.145.147,rene.martin@bell.net,14836196,000000123007228,,,"Please note that I DID NOT MAKE THIS CALL at 1:30:41 PM on Thursday, February 2, 2012 (reference 123007228)
.
Please check that this call did not compromise my security.
Rene Martin",
332974,07-FEB-12,05-FEB-12,Afroze,,en,174.93.50.217,jhartman@sympatico.ca,14865334,000000123074661,5,5,Service was excellent,5
332975,10-FEB-12,24-JAN-12,Caroline,,en,76.65.25.185,grandma.burt@sympatico.ca,14719326,000000122784624,1,1,The technician could have solved the problems -- some technician did so today.,3
332976,10-FEB-12,09-FEB-12,Mohd,,en,184.151.127.244,jerbob@sympatico.ca,14885472,000000123177924,3,3,"Can't stand the bouncing from one department to another when they all work under the same company.
THE RUN AROUND. HATE IT!!!!!!!!!!!!!!!!!!!",3
332977,11-FEB-12,09-FEB-12,Hanene,,fr,76.68.151.175,jj.choronzey@sympatico.ca,14885598,000000123175693,4,4,,4
332978,11-FEB-12,09-FEB-12,Gattu,,en,184.146.139.62,lyle.mcconnell@sympatico.ca,14887296,000000123175148,5,5,"maybe have music in the background while technition is fixing problem at their end. 
 A few times, because it was so silent, I thought I had been disconnected.",4
333436,10-FEB-12,09-FEB-12,Venkatesh,,en,70.50.29.122,dbreadner@sympatico.ca,14882454,000000123172202,5,5,"Recent experience is fine, other practices are the problem.",4
333437,10-FEB-12,09-FEB-12,Madhu,,en,69.157.55.234,jkal@bell.net,14885620,000000123165572,5,4,,5
333438,10-FEB-12,09-FEB-12,Aroua,,fr,70.29.153.84,chloezdanowicz1@bell.net,14881668,000000123170098,5,4,le temps attente qui est long,4
333439,10-FEB-12,25-JAN-12,Oliver,,en,64.228.93.176,drummonds@sympatico.ca,14732596,000000122820314,4,4,Be able to talk to someone without going through all the digital prompts first.,4
333440,10-FEB-12,09-FEB-12,Mourad,,fr,70.55.162.61,champ.blanc@sympatico.ca,14881542,000000123164536,1,2,"Me traiter avec respect, éviter de me faire attendre inutilement et aussi répondre à ma demande adéquatement. Je demandais seulement une confirmation courriel que mon adresse était la bonne dans vos dossiers car tout ce que j'avais indiquait la mauvaise adresse. C'était ma 3ième demande à cette effet et j'ai seulement eu une confirmation verbal. 

Je suis cliente chez Bell depuis très longtemps et c'est la première fois que j'envisage avec sérieux de changer de fournisseur. ",1
333441,10-FEB-12,09-FEB-12,Mustapha,,fr,184.148.223.221,brodeur.maltais@sympatico.ca,14881110,000000123172096,5,5,,5
333442,10-FEB-12,09-FEB-12,Yazhini,,en,69.156.211.107,carolstokes@bell.net,14881380,000000123163471,4,4,I had to call twice to have my problem resolved.,4
333443,10-FEB-12,09-FEB-12,Cathrine,,en,70.31.40.109,rprichardson@bell.net,14890580,000000123159175,3,4,speak better English,3
333444,10-FEB-12,09-FEB-12,Benjamin,,en,174.93.32.47,maritimer.ont@sympatico.ca,14887778,000000123174696,3,,Faster response time would be beneficial,3
333445,10-FEB-12,09-FEB-12,Rudys,,en,70.27.64.95,associatedtool@bell.net,14880348,000000123166453,3,4,nothing,5
333446,10-FEB-12,09-FEB-12,Oliver,,en,76.67.102.68,kvjl@sympatico.ca,14886544,000000123181052,5,5,,5
333447,10-FEB-12,27-JAN-12,Steve,,en,70.27.55.246,thompsjv@sympatico.ca,14769314,000000122862041,5,5,Nothing,5
333448,10-FEB-12,09-FEB-12,Josue,,en,70.50.218.102,jcking@bell.net,14885294,000000123171672,5,3,,5
333449,10-FEB-12,09-FEB-12,Olfa,,fr,76.64.85.249,gutierrez.rodrigo@sympatico.ca,14884472,000000123161566,5,4,,4
333450,10-FEB-12,09-FEB-12,Bryan,,en,50.101.250.16,alew@sympatico.ca,14879868,000000123163772,3,3,Bryan was very good. He was the 3rd person I spoke to and I got him by pushing the French buttons first and asking to speak with a Canadian as the other two people I spoke to had such thick accents I could not understand them. Give Canadians jobs instead of people in far off lands. Also this all started when I agreed to switch my service but was not explained anything about what would happen.,3
333451,10-FEB-12,09-FEB-12,Rajni,,en,65.94.188.101,pipe1@bell.net,14889672,000000123162394,5,5,nothing,5
333452,10-FEB-12,09-FEB-12,Chantal,,en,65.94.188.101,pipe1@bell.net,14889674,000000123160944,5,5,nothimg,5
333453,10-FEB-12,09-FEB-12,Akrem,,fr,69.157.148.199,jc.gagnon@bell.net,14885284,000000123175550,5,3,"Avoir la compatibilité pour la vérification internet sur windows 7
 ",5
333454,10-FEB-12,02-FEB-12,Imed,,fr,184.148.220.197,maori1_du_nord@bell.net,14820020,000000122998941,4,4,,5
333455,10-FEB-12,09-FEB-12,Luis,,en,69.156.28.182,cvr@sympatico.ca,14882138,000000123180260,5,5,,3
333456,10-FEB-12,09-FEB-12,Gustavo,,en,65.94.114.103,gingertree@sympatico.ca,14884238,000000123173326,5,5,"nothing. Gustavo was 100% dedicated to helping me resolve the problem...polite, efficient, assuring.",5
333457,10-FEB-12,09-FEB-12,Ron,,en,184.148.60.136,lillian.gordon@sympatico.ca,14886908,000000123170614,5,5,,5
333458,10-FEB-12,09-FEB-12,Priyanka,,en,65.95.45.19,nick.chepurniy@sympatico.ca,14888902,000000123162371,5,5,"What I am curious about is why does the network name keeps changing. We had BELL12, then BEL403, now BEL123 and before we even had different names like NNNET. ",5
333459,10-FEB-12,09-FEB-12,Jhon,,en,74.12.3.165,neilsimpson@sympatico.ca,14888850,000000123177682,5,2,Better knowledge of how the Bell Security software works,5
333460,10-FEB-12,09-FEB-12,Robert,,en,67.70.162.116,bonnie.pye@sympatico.ca,14880996,000000123165353,4,4,u could train your service tech how to do there jobs .i had to go through 3 and my problem . the 3rd tech told me it was my computer. i had someone come in he was 8 minutes to slove your tech had turned programs of trying trying to sort problem then told me it was my computer . when i talk to robert at customer service he was excellent to me ,3
333461,10-FEB-12,25-OCT-11,Rahma,,fr,174.91.188.47,ilegian@sympatico.ca,13752818,000000120791877,5,5,"Ramma est tres professionnelle, attentive et rapidite dans la resolution du probleme. Merci",5
333462,10-FEB-12,09-FEB-12,Gustavo,,en,65.93.90.34,revanraes@bell.net,14890170,000000123171622,5,5,,5
333463,10-FEB-12,09-FEB-12,Murali,,en,184.146.170.143,aheld@bell.net,14879738,000000123175587,3,4,Sometimes difficult to understand accent of Murali.............,4
333464,10-FEB-12,09-FEB-12,Ahmed,,fr,76.64.108.225,francethibault2@sympatico.ca,14883702,000000123160325,5,5,,5
333465,10-FEB-12,09-FEB-12,Sushil,,fr,174.93.223.39,dannydzury@sympatico.ca,14882318,000000123180309,5,5,non,5
333466,10-FEB-12,09-FEB-12,Anah,,en,64.229.80.114,jgdavidson@sympatico.ca,14885534,000000123166787,5,5,,5
333467,10-FEB-12,09-FEB-12,Salvador,,en,76.67.125.236,DOUGLASSMITH402@sympatico.ca,14879318,000000123160890,4,5,,3
333468,10-FEB-12,09-FEB-12,Daniel,,fr,70.48.98.134,gillesmarier@sympatico.ca,14884218,000000123164405,5,5,,5
333469,10-FEB-12,09-FEB-12,Abir,,fr,76.71.237.15,rmi.barrette@sympatico.ca,14890328,000000123159905,5,5,Rien à changer. Continuer à être poli et à l'écoute du client !,5
333470,10-FEB-12,09-FEB-12,Ronald,,en,70.55.16.103,searcher@sympatico.ca,14890976,000000123177723,4,4,,5
333471,10-FEB-12,09-FEB-12,William,,en,76.64.133.157,RDziedzic@bell.net,14879446,000000123159850,5,5,Can't think of any.  And I did give this some serious thought. It was the BEST interaction I've had with Bell ,5
333472,10-FEB-12,09-FEB-12,Alun,,en,184.146.154.150,jnoakes@sympatico.ca,14885694,000000123164109,4,4,,3
333473,10-FEB-12,06-FEB-12,Estephania,,en,74.15.88.206,gutfreund@sympatico.ca,14873036,000000123088296,4,3,At the time she did fix the problem but the very next day it was back again and much much worse....I am NOT happy being on the phone for approx. 3 1/2hours and not having the problem solved..You know when the person on the other end not Estephania does not know what they are doing and someone else has to come on the phone....i just have my fingers crossed now and hope i will not have the same problem as Wednesday Feb. 8th.     ,3
333474,13-FEB-12,25-JAN-12,Domnic Francis,,en,174.91.118.57,mathieu.gouin@sympatico.ca,14737614,000000122832756,5,5,,3
333475,13-FEB-12,12-FEB-12,Jamila,,en,50.100.166.180,fatdeals@sympatico.ca,14895592,000000123226591,1,1,Bell is very disorganised and can't seem to fix a simple issue with my internet account and servicce. It's been three weeks and i've spent hours on the phone with them....Sad,1
333476,13-FEB-12,09-FEB-12,Srinivas,,en,184.144.59.141,cg911@sympatico.ca,14881504,000000123160543,3,4,Give the customer credit fo r the work they have already done on their own.,3
331980,12-FEB-12,06-FEB-12,Jerome,,en,70.49.179.76,dupher@sympatico.ca,14872050,000000123089246,1,1,"Once again got someone in India that didn't know anything about the problem and put me off for another 24 hours.
I'm Canadian and I thought Bell was too,
we paid high enough prices for you to hire Canadian Techicans, Please do, your turning people away from using bell.",1
331981,12-FEB-12,29-JAN-12,Lorie,,en,174.94.48.128,vinceia@sympatico.ca,14788176,000000122904881,3,4,takes too long to get to the root cause and to someone that can make the decision.,2
331982,12-FEB-12,09-FEB-12,Mohd,,en,174.95.59.100,mpozzobon@sympatico.ca,14888672,000000123181930,5,5,,5
331983,12-FEB-12,02-FEB-12,Cristian,,en,76.69.133.175,keith.morley@sympatico.ca,14832570,000000123013349,5,5,Nothing...Servis=ce was great. We were up and running in a very short time.,4
331984,12-FEB-12,17-DEC-11,Aivi,,en,184.147.192.37,kiecman@bell.net,14284018,000000121963550,5,5,,5
331985,13-FEB-12,12-FEB-12,Maria,,en,207.236.74.43,joan.skrzypczak@sympatico.ca,14896928,000000123230973,1,1,I felt like I was talking to a computer rather than a person. ,2
331986,13-FEB-12,12-FEB-12,Mansouri,,fr,184.144.150.51,robertsaumure@sympatico.ca,14899832,000000123224382,4,3,,5
331987,13-FEB-12,12-FEB-12,John,,en,67.68.83.129,elayneb@sympatico.ca,14895418,000000123230579,4,5,,5
331988,13-FEB-12,12-FEB-12,Srinivasan,,en,70.54.23.193,pmurtagh1@sympatico.ca,14899354,000000123234173,5,5,I can't think of anything.,5
331989,13-FEB-12,12-FEB-12,Suraj,,en,142.142.181.174,rhea.lajoie@sympatico.ca,14899680,000000123225643,5,5,"Make the bell.ca website more user friendly and make sure that it working properly at all times. Once I was able to speak with a real person (Sujag)who took the time to help me things went very well. However, before that it was incredibly frustrating. ",4
331990,13-FEB-12,12-FEB-12,Francis,,en,174.95.196.141,madmxs1@bell.net,14897976,000000123226883,3,3,"E mail the price and everthing to me to .
this was the third time I had to call , everytime something new was add. ",2
331991,13-FEB-12,12-FEB-12,Arthur,,en,70.51.130.199,gordon.s@sympatico.ca,14896018,000000123228193,5,5,The technician Ricardo] i had yesterday was the best ever and resolved even old problems i had with email etc.,5
331992,13-FEB-12,12-FEB-12,Salvador,,en,184.148.136.61,aurora905@sympatico.ca,14893692,000000123226991,,1,we got cut off - I tried again - see next survery !,5
331993,13-FEB-12,12-FEB-12,Mary-Jane,,fr,70.51.44.90,monika42@sympatico.ca,14898712,000000123227560,5,5,"J'ai parlé à 2 personnes vendredi le 10 février et les 2 m'ont dit que le problème serait règlé dans 24 hres et une d'entre elle m'a dit que j'aurais un téléphone de BELL.Le samedi le 11 fév, j'ai parlé à une dame qui m'a dit que ça prenait 48 hres pour débloquer mon ordi et que je recevrais un téléphone de BELL...Et dimanche le 12 j'ai téléphoné pour la 4 ième fois  chez SYMPATICO et j'ai parlé à une dame d'OTTAWA ET ELLE  ELLE A RèGLER MON PROBLÈME.Malheureusement je n'ai pas été bien servie avec les 3 autres précédants... 3 jrs sans ordi qui ne fonctionne pas par contre quand le COMPTE rentre il faut le payer.",5
331994,13-FEB-12,12-FEB-12,Krutthiga,,en,174.93.11.185,gerrydirstein@sympatico.ca,14895906,000000123223454,3,3,"Bell Mail came on my computer in French call to bell corrected problem , but it's back to French this morning",4
331995,13-FEB-12,12-FEB-12,Alvaro,,en,76.65.173.214,yurima@sympatico.ca,14901542,000000123229713,1,1,"I would like to have an address where to launch a formal complaint about my recent experience with BELL. I am not talking about one individual or department but the whole bundle is a disaster that has left me feeling abused and violated. I have never felt so helpless as I was thrown into a loop of departments, orders, cancellations, plans, agents, etc. What I have been put through and it is  not over yet, is a total disgrace!  
",1
331996,13-FEB-12,12-FEB-12,Chuck,,en,50.100.29.103,ereusch6@sympatico.ca,14895478,000000123229247,5,5,,5
331997,13-FEB-12,12-FEB-12,Med Anouar,,fr,67.68.218.108,alipat9@sympatico.ca,14893378,000000123233237,5,3,,5
331998,13-FEB-12,12-FEB-12,Josue,,en,70.50.216.9,richard.sauve@sympatico.ca,14899708,000000123224359,5,5,,4
331999,13-FEB-12,12-FEB-12,Cherif,,fr,70.26.244.193,chantal_desrochers@sympatico.ca,14894422,000000123234720,3,2,"Je crois que votre conseiller a fait tout ce qui lui est possible mais votre système a des BOGS car à tous les mois j'ai un downtime et la connectivité se perd. 
Comment est-ce possible!  Tous les mois!  Et ceci je ne compte pas les moments ou je refait la connectivité moi même en fermant tout le système. 
Avez-vous suffisamment de puissance pour maintenir votre système à l'Ile des Soeurs?  Je suis pas dans le bois!  Ironique que vos bureaux soit à côté de chez nous, en plus! Ici l'édifique à moins de 6 ans c'est impossible que se soit le vieil équipement.
Je vais faire enquête avec les voisins et s'ils ont aussi des problèmes je vous assure que je passe à videotron - surtout au prix de $55.00 par mois c'est trop pour moi. Désolée.",2
332000,13-FEB-12,12-FEB-12,Francis,,en,67.68.92.238,roclea@sympatico.ca,14899844,000000123227446,4,4,,5
332001,13-FEB-12,12-FEB-12,Kristina,,en,8.7.228.252,deborah.peake@sympatico.ca,14894964,000000123226942,5,5,The rep was well informed and very pleasant.,5
332002,13-FEB-12,12-FEB-12,Katherine,,en,184.148.66.119,ron.barnim062@sympatico.ca,14899884,000000123233098,5,5,they spokeenglish well and from canada,4
332003,13-FEB-12,12-FEB-12,Diego,,en,174.92.32.196,shighgate@bell.net,14900402,000000123226397,5,5,"There is no improvements needed.  I am a
customer who has very little knowledge of the Internet, your representive walked me through and solved my problem.
Could you please thank him for me.
sheila Highgate
",5
332004,13-FEB-12,12-FEB-12,Juliio,,en,65.93.203.199,mikeebisuzaki@sympatico.ca,14898576,000000123234683,5,4,more explanation of processes and preventions,4
332005,13-FEB-12,12-FEB-12,David,,en,68.56.188.65,bearone2@sympatico.ca,14893826,000000123230034,5,5,"nothing everything was great, he was a great help very  professional ",5
332006,13-FEB-12,12-FEB-12,Jamila,,fr,65.94.1.41,sophiedugas@sympatico.ca,14900550,000000123229254,5,5,,5
332007,13-FEB-12,12-FEB-12,Med Amine,,fr,67.68.199.68,martelnettoyeurultrasons@sympatico.ca,14898180,000000123228728,1,1,"Votre question m'indique vous ne souhaiter pas connaitre mes doléance, je vais simplement vous suggéré dans l'avenir, d'engager des gens compétent. Je réfléchie sérieusement à changer de fournisseur.",1
332008,13-FEB-12,09-FEB-12,Moncef,,fr,70.29.190.197,louise.primeau25@sympatico.ca,14887128,000000123174251,3,2,"J'ai parlé èa trois personnes et aucun na m'a dit la même chose sur les nouveaux frais de service,alors je suis septique et j'attend ma facture pour voir quel sera le prix réel.",4
332009,13-FEB-12,12-FEB-12,Hassan,,en,76.69.206.205,gordmitch@sympatico.ca,14896014,000000123233806,4,5,"For what had to be done
whas handled well.",5
332010,13-FEB-12,12-FEB-12,Mario,,en,76.64.209.236,tedcmaa@sympatico.ca,14900878,000000123225070,5,5,nothing,5
332011,14-FEB-12,13-FEB-12,Henry,,en,69.158.68.165,jane.rowland@sympatico.ca,14906260,000000123241270,5,5,Nothing,5
332490,11-FEB-12,09-FEB-12,Pamela,,en,76.64.141.186,ryansadie@sympatico.ca,14890674,000000123168704,1,1,"I WAS TOLD I WOULD HAVE TO PUT THE COMPUTER IN A SHOP , BELL COULD NOT HELP ME . I COULD,NT GET INTO MY EMAIL UNTRUSTED SITE. I AM IN TODAY WITH NO HELP",2
332491,11-FEB-12,30-JAN-12,Shinoj,,en,207.164.79.96,kathy.skale@sympatico.ca,14793500,000000122933186,1,1,I absolutely hate being directed to call centres outside of north america... I do not like the fact that all departments within bell work as a separate entity and you cannot deal with one person to fix all of my problems ..it's like you are starting over from scratch every time you get a new person ....I don't like the patronizing tone of the customer service reps .... I don't like that bell imposes a new internet service upon me ...with relatively short notice .. and the alternative offerred is going to make my bill double ! and that you don't even care,1
332492,11-FEB-12,04-FEB-12,Nizar,,fr,70.53.174.188,pviger@sympatico.ca,14859548,000000123061832,3,4,"Ne pas faire changer la page sympatico d'ouverture sans nous en avertir à l'avance. J'aimais beaucoup celle que j'avais l'an dernier. Je m'y étais habitueé. Maintenant, je dois reccomencer.  Tout est écrit si pâle et si petit. J'ai des problèmes avec ma vue et tout devient plus difficile à lire.",3
332493,11-FEB-12,09-FEB-12,Herbert,,en,174.91.80.169,ray.archer@sympatico.ca,14889986,000000123173089,5,5,None,5
332494,11-FEB-12,09-FEB-12,Ashwini,,en,174.89.45.127,fostercable@sympatico.ca,14883660,000000123160900,1,1,"You have the worst record that the BBB has recorded, Your staff are rude, condisending,  and generally  unpleasant. I have had to call for my internet service every three weeks for over a year, month after month I am told it must be my problem and amazingly after my call everthing starts to work again for about three weeks. Then... repeat, over and over.  After 30 years with Bell I am switching to a competitor. I hope you fail and go the way of  Northern Telecom, you don't learn, you don't change, you don't care. You don't get anymore of my business.
",1
332495,11-FEB-12,09-FEB-12,Wissem,,fr,70.49.62.70,tania_simon@bell.net,14891820,000000123168615,4,,"Peu de chose à l'exception de mieux préciser la notion de coût lors de mon appel technique le 9 février en soirée. 

Mon appel était à l'égard des canaux enregistrés (10 seulement)après le passage du technicien en installation.  Le technicien n'a pas pu enregistrer 15 canaux comme prévu lors de mon inscription à Bell. J'ai dû loger un appel en soirée le 9 février afin de m'assurer d'avoir le 15 à la carte comme convenu lors de l'inscription. Mon interogation à l'égard de la satisfaction du service se situe sur le fait que l'on m'a informé que mon coût pour les services télé de Bell était maintenant de 50,75$, soit une réduction de 5,58$. Cependant, je n'ai aucune idée comment se situe ce coût changé dans ma tarification mensuelle qui englobe tous les services achetés (Internet, téléphonie et télévision). Je ne connais pas la valeur initiale de ce service télé dans le package Bell. Dois-je comprendre que j'ai une réduction de la tarification mensuelle de 5,58$ sur le 92,90$ prévu lors de mon contrat conclu au téléphone le 3 février 2012? 

Mon autre questionnement est à l'égard du technicien lors de l'installation. Je ne sais pas pourquoi soudènement des frais de prise additionnelle et/ou de location d'équipement (échelle) ont été demandés à ma conjointe.

Le technicien n'a pas ajouté de prise additionnelle. Il a fourni un câble pour la connection au deuxième téléviseur mais sans aucune installation de prise murale et sous prétexte que le câble existant ne faisait pas l'affaire. Au paravant, ce câble servait ce deuxième téléviseur... J'ai aujourd'hui même été acheter une prise coaxiale afin d'installer cette prise additionnelle. J'aimerais bien que l'on m'explique pourquoi il y a un frais de 50$ qui s'est ajouté. Sur le bon de travail, le technicien dit avoir ajouté un fil au salon ce qui n'est pas le cas car l'installation est innaccesible puisque dans les murs intérieurs et prise dans un mur de pierre. Il a effectivement ajouté un fil au sous-sol vers le deuxième téléviseur à partir de l'entrée de la maison en faisant passer le fil en question dans le plafond suspendu. Il aurait été approprié qu'il replace les tuiles amovibles après le travail... 

En ce qui concerne le personnel téléphonique lors de mes entretiens, ils ont été très serviables.
",3
332496,11-FEB-12,01-FEB-12,Baltharaj,,en,64.231.13.56,jkbreddy@bell.net,14817856,000000122996151,4,4,,5
332497,07-FEB-12,01-FEB-12,Sudhakar,,en,50.101.70.240,flygy@bell.net,14815766,000000122991795,2,1,"Deliver the equipment and service we pay for and keep your appts. and don't make me lose wages for techs who don't show up. Also sending a tech. 5 days later on a Sunday , our day of worship without so much as a phone call to see if we are even available. Pretty bad communication for a company built on communication. My wife has decided to get all 3 of our services from elsewhere. We have remained loyal for 40 yrs. but new money customers get better service. Pity time to part ways.",2
332498,08-FEB-12,04-FEB-12,Diego,,en,205.211.113.81,thewulffpack@sympatico.ca,14861124,000000123054036,5,5,"Our internet service was down in the area - I could not hook up to the internet:
I believe that the service was relatively quick with only a few minute wait to speak to a representative, several queues on the phone while I was waiting to speak to the representative that were clear and kept me aware of waiting times and alternate ways to contact your offices.
The representative was polite and advised me that he would be putting me on hold for a few minutes while he looked into the problem.
Overall the matter was dealt with efficiently.
",5
332499,08-FEB-12,05-FEB-12,John,,en,76.68.52.145,mconciatori@sympatico.ca,14866736,000000123075032,4,4,,4
332500,08-FEB-12,06-FEB-12,Hector,,en,76.69.12.26,emba@bell.net,14872204,000000123085861,3,2,"I don't know,because my computer are old .so i guess I am just going to do away with it. Thanks for the the help I got from the young man,he did his best. Erallyn Annoni ",5
332501,08-FEB-12,01-FEB-12,Franssesca,,en,65.93.44.185,crevarj@bell.net,14814136,000000122991218,4,3,"The technician didn't have a guide or theme pack and when I called they were to send them to us by 
feb 3/12 as of yet we still don't have them. ",3
332502,08-FEB-12,17-JAN-12,Padmanaban,,en,69.158.0.227,dtgiles@sympatico.ca,14636430,000000122620905,5,5,,5
332503,08-FEB-12,30-JAN-12,Monica,,en,67.71.156.16,swerden@sympatico.ca,14797464,000000122933859,4,2,internet did not get reconnected,3
332504,08-FEB-12,03-FEB-12,Jay,,en,67.71.156.16,swerden@sympatico.ca,14851064,000000123038416,4,2,no fault of Jay but that of internet followup.  Issue not resolved,2
332505,08-FEB-12,03-FEB-12,Afroze,,en,64.231.112.64,frankhidi@sympatico.ca,14843316,000000123024720,5,5,Nothing!,5
332506,08-FEB-12,03-FEB-12,Darwin,,en,76.68.140.239,roger.swanson@sympatico.ca,14849748,000000123030663,5,2,I seem to have the same problem occurring again after a few days when I believed the problem was resolved. ,4
332979,11-FEB-12,09-FEB-12,Jeffery,,en,174.88.5.52,andy.yvonne@sympatico.ca,14880126,000000123176020,5,4,"waited too long for a Rep. to get to my call,",4
332980,11-FEB-12,05-FEB-12,Porushotham,,en,65.95.26.131,debby.vantorre@sympatico.ca,14863724,000000123069813,4,4,,5
332981,13-FEB-12,12-FEB-12,Moncef,,en,174.88.156.89,daniel_raggi@sympatico.ca,14894850,000000123226286,5,5,,5
332982,13-FEB-12,12-FEB-12,Silvia,,en,70.26.83.240,dsrbmellett@sympatico.ca,14895288,000000123222547,4,4,,4
332983,13-FEB-12,12-FEB-12,Wynbert,,en,64.231.86.109,meade.family@sympatico.ca,14898358,000000123231451,5,5,,5
332984,13-FEB-12,12-FEB-12,Djouaihia,,fr,174.94.10.20,solangejeanty@bell.net,14900526,000000123228566,5,4,l appel hier etait bien.y en a qui ne sont pas gentil.j etais satifait hier excuse moi pour l apostrofe je ne sais pas comment les mettres aussi les accents aigu etc  MERCI,5
332985,13-FEB-12,12-FEB-12,Pau,,en,70.31.98.148,suebee@sympatico.ca,14900692,000000123227968,5,4,I find your billing system rather confusing - however I was very happy with your rep's attitude and explanation as far as it went.,5
332986,13-FEB-12,03-FEB-12,Amine,,fr,70.48.184.119,denbelan@sympatico.ca,14842188,000000123043833,4,4,,5
332987,13-FEB-12,31-JAN-12,Shashank,,en,76.70.67.182,peterboroughon@bell.net,14807936,000000122963096,1,2,HAVE SOMEONE WHO CAN SPEAK ENGLISH WITHOUT ACCENT AND CLEARLY KNOWS WHAT HE IS SAYING,2
332988,13-FEB-12,12-FEB-12,Edgar,,en,64.231.140.187,McAllister_Heather@sympatico.ca,14893054,000000123229702,5,5,,4
332989,13-FEB-12,12-FEB-12,Vikram Aditya,,en,82.229.177.234,scagliotti@sympatico.ca,14900220,000000123227579,1,1,"I had two calls. On the first one, through a chat session, the support person, while he had control of my comptuer DELETED all my contacts. He was completely incompetent. After he tired to open an empty cvs file for the fourth time, and after I kept asking that he get someone else to help, I finally had to cut our connection. Next I called bell and got a supervisor to explain what had happened. The supervisor was very nice and tried to restore my contacts but had no luck.

",1
332990,13-FEB-12,09-FEB-12,Alejandro,,en,76.71.97.253,jgf1945@bell.net,14885536,000000123172702,5,5,,5
332991,13-FEB-12,12-FEB-12,Bobbie-Jo,,en,50.101.146.41,tjlbikers@sympatico.ca,14901010,000000123225094,1,1,"Been honest with me, had 3 different agents tell me 3 different prices for my TV bill. ",1
332992,13-FEB-12,24-JAN-12,Jeanette,,en,50.100.166.180,fatdeals@sympatico.ca,14718462,000000122797313,1,1,Bell is a mess what can I say...too many words to describe the inadequacies....very frustrating to deal with incompetet people one after another,1
332993,13-FEB-12,04-FEB-12,Gloria,,en,70.24.174.136,bob_foster@sympatico.ca,14853516,000000123057973,5,2,,
332994,13-FEB-12,28-JAN-12,Tyler,,en,50.100.166.180,fatdeals@sympatico.ca,14773444,000000122900751,1,1,Im lost for words that how bad your service is!!!!!!!,1
332995,13-FEB-12,12-FEB-12,Naoufel,,fr,70.55.98.121,r_gagnon65@bell.net,14899478,000000123231586,3,3,,4
332996,13-FEB-12,12-FEB-12,Jude,,en,70.26.232.36,Trice.Cameron@bell.net,14893138,000000123230810,4,,"We think it has to do with my computer, but the service rep was very thorough.  It took a long time to try and find out why I couldn't use wireless so I'm checking my computer and will try again.",4
332997,13-FEB-12,12-FEB-12,Jordan,,en,184.144.88.58,maria.cayabyab@sympatico.ca,14898096,000000123231145,5,5,,5
332998,13-FEB-12,12-FEB-12,Shashank,,en,184.151.115.125,jhbritton@sympatico.ca,14896794,000000123232142,5,5,Nil,4
332999,13-FEB-12,12-FEB-12,Elmer,,en,70.24.150.101,cmaclellan2@sympatico.ca,14894618,000000123233171,5,5,could not be better,5
333000,13-FEB-12,12-FEB-12,Mohamed Abdelkader,,fr,174.95.221.75,lisemaltais1@sympatico.ca,14897718,000000123228673,5,5,,4
333001,13-FEB-12,12-FEB-12,Anis,,fr,174.95.221.75,lisemaltais1@sympatico.ca,14897720,000000123227736,,1,"Le diagnostic n'était pas le bon.  On m'a dit que c'était le routeur alors que c'était le modem. Si je n'avais pas rappelé quelques minutes plus tard pour poser une autre question, le règlement du problème aurait été retardé puisqu'un technicien devait finalement venir. ",4
333002,13-FEB-12,12-FEB-12,John,,en,70.30.70.59,kjjolly3@sympatico.ca,14897406,000000123224250,5,5,nothing,5
333003,13-FEB-12,12-FEB-12,Adnene,,fr,70.26.200.113,jmouel@sympatico.ca,14896912,000000123233164,5,5,"Les choix multiples avant de pouvoir parler a un  technicien, mais c'esr quand meme tres bien.",5
333004,13-FEB-12,01-FEB-12,Ghaleb,,fr,184.144.225.171,c.bergeron888@bell.net,14813304,000000122987482,,4,J'AI REMARQUE QUE LES AGENTS EN GENERAL N'ECOUTENT PAS LE CLIENT CE QUI POURRAIT ETRE RESOLU EN QUELQUES MINUTES PRENDS BEAUCOUP TROP DE TEMPS MERCI,4
333005,13-FEB-12,12-FEB-12,Jose,,en,76.68.22.58,afini@sympatico.ca,14893242,000000123225575,5,5,n/a,5
333006,13-FEB-12,12-FEB-12,Lohith,,en,74.14.12.167,newing@sympatico.ca,14898862,000000123234568,1,1,the manager could have listened ,1
333007,13-FEB-12,05-FEB-12,Abir,,fr,70.26.252.214,michelcousineau@bell.net,14866828,000000123069311,4,2,,4
333008,13-FEB-12,12-FEB-12,Asly,,fr,174.92.173.101,famille.pioui@sympatico.ca,14895566,000000123223374,4,4,Attendre en ligne que l'installation du logiciel soit terminé. J'ai du arrêter l'installation et recommencer seul.,5
333009,13-FEB-12,09-FEB-12,Annie,,en,70.27.195.179,betty.beverley@sympatico.ca,14880702,000000123164940,5,,wAS SATISFIED WITH WHAT WAS TO HAPPEN WITH MY ACCOUNT - UNTIL I RECEIVED THE TRANSACTION SUMMARY VIA EMAIL AND FOUND THAT DURING CONVERSATION I WAS TOLD NO CHARGE FOR MODEM AND FOUND A 49$ CHARGE ON SUMMARY.  NO ONE TIME CHARGE WAS EVER MENTIONED TO ME.  WILL WAIT FOR FIRST BILL TO SEE IF ALL IS AS PROMISED.,
333010,13-FEB-12,09-FEB-12,Anne,,en,70.29.31.139,ray_prince@sympatico.ca,14889998,000000123168892,4,4,"Resolve the problem in less time, it took two hours. however the girl was good to work with and had a good sense of humour, that made the whole experience more pleasant. she also spoke good English.",4
333011,13-FEB-12,28-JAN-12,Karla,,en,174.88.119.242,p.emo@sympatico.ca,14777469,000000122888265,5,5,,5
333012,13-FEB-12,12-FEB-12,Afroze,,en,65.93.171.197,sgrinspan@sympatico.ca,14900332,000000123223072,4,4,,4
333013,10-FEB-12,26-NOV-11,Ajay,,en,205.211.243.22,laurascott@bell.net,14112802,000000121509809,4,4,,4
333014,10-FEB-12,09-FEB-12,Sarra,,fr,65.93.160.212,rheo.gratton@sympatico.ca,14890194,000000123169637,1,1,"problème non corrigé le 7fev. le 9pm et le 9 fév. à20h00.
C'est très frustrant.


 ",3
333015,10-FEB-12,09-FEB-12,Ron,,en,216.183.91.254,ikalos@sympatico.ca,14884860,000000123165203,4,4,,5
333016,10-FEB-12,09-FEB-12,Radhika,,en,174.88.151.58,dawnmorris@bell.net,14882434,000000123165085,5,5,,5
333017,10-FEB-12,04-FEB-12,Walid,,en,70.26.148.80,moniquebergeron@sympatico.ca,14858762,000000123054682,1,1,"Representative in ""Tunisia"" could have listened to my proble and book a technician to come to my house as I requested!",1
333477,13-FEB-12,12-FEB-12,Juliio,,en,174.91.95.221,alan.goldberg@sympatico.ca,14893307,000000123229992,5,5,,5
333478,13-FEB-12,12-FEB-12,Linda,,en,65.95.68.177,kasia_john@sympatico.ca,14897262,000000123228491,5,5,,5
333479,13-FEB-12,12-FEB-12,Radhia,,fr,67.68.206.210,dandurand.andre@bell.net,14894822,000000123231374,3,2,liens informatiques entre les différents services,4
333480,13-FEB-12,12-FEB-12,P Senthil,,en,174.91.132.93,rkeshwar@bell.net,14899775,000000123221846,4,4,It  takes too much time to complete job.,4
333481,14-FEB-12,13-FEB-12,Ali,,en,70.26.18.229,bhenderson60@sympatico.ca,14902894,000000123248439,5,5,,4
333482,14-FEB-12,13-FEB-12,Uzair,,en,76.68.51.121,cruz_8@sympatico.ca,14903882,000000123243062,4,4,always assign the same person....that one has had satisfactory customer service given to.,5
333483,14-FEB-12,13-FEB-12,Elsy,,en,70.53.228.72,jeanrseymour@sympatico.ca,14906416,000000123236213,5,5,Excellent service,5
333484,14-FEB-12,13-FEB-12,Karen,,en,204.101.237.194,david.fimio@sympatico.ca,14904138,000000123244965,1,2,Listen and do your job,1
333485,14-FEB-12,13-FEB-12,Dorsaf,,fr,174.92.153.60,jlabry@sympatico.ca,14906590,000000123247065,3,2,"c est votre reseau qui plante continuellemeent. je suis extremement insatisfait de votre reseau. je paie pour un forfait grande vitesse et je fonctionne au ralenti. il arive souvent que je ne puisse envoyer mes -mails parce que le reseau est en panne. grouillez-vous bande de nieuseux. j e veux parlerr a un patron. et le plus rpidem,ent possible",1
333486,14-FEB-12,13-FEB-12,Jose,,en,70.54.64.23,dennisandcamille@sympatico.ca,14904286,000000123247466,5,4,,5
333487,14-FEB-12,13-FEB-12,Michel,,en,50.101.251.131,alew@sympatico.ca,14902176,000000123237892,3,,I am still having problems understanding the people at your sight that I talk to who have such heavy accents. It would be nice to talk to someone who speaks fluent english. I won't know if I am satisfied till I see what modem I get.,3
333488,14-FEB-12,13-FEB-12,Josue,,en,70.27.122.83,lelland@sympatico.ca,14907514,000000123236984,5,5,,4
333489,14-FEB-12,13-FEB-12,Carolina,,en,174.94.27.130,kmtbutler@sympatico.ca,14907258,000000123250898,,1,I did not speak to anyone named Carolina or anyone else from Bell Canada yesterday.,1
333490,14-FEB-12,13-FEB-12,Hadhemi,,fr,174.95.113.115,mauricegingras@sympatico.ca,14908358,000000123241209,4,5,nil,5
333491,14-FEB-12,13-FEB-12,Hassiba,,fr,174.93.191.203,pierre.boily5n@sympatico.ca,14909548,000000123240738,1,1,"Je downloadais à 2,5
Ils ont fait des modifivations
ca monté a   3,43
à  19:06 le soir c'est revenu  a  2,57
Aujourd'hui  c'est   2,57
j'ai une belle vitesse internet lente",1
333492,14-FEB-12,13-FEB-12,Soumia,,fr,174.95.235.71,louis.picard@sympatico.ca,14907758,000000123236445,4,4,"NOUS INFORMER DES PROMOTIONS PAR LE COURRIEL, OU NOUS CONTACTER POUR REVOIR LE NIVEAU DES SERVICE QUE NOUS DÉSIRONS CHANGER ",4
333493,14-FEB-12,13-FEB-12,Haythem,,fr,67.68.108.135,90182320@sympatico.ca,14901670,000000123244629,4,4,Le temps d'attente,4
333494,14-FEB-12,13-FEB-12,Ever,,en,216.16.232.115,suelessard@bell.net,14911156,000000123249021,1,1,Fix internet,1
333495,14-FEB-12,13-FEB-12,Chirine,,en,65.92.163.81,wj_smith@sympatico.ca,14911972,000000123246825,1,1,We were promised a bundle price for phone & internet in Dec. When no change occurred we phoned to discover that no record of our previous conversation existed. Promise made - again - to create single bil but at only a few dollars less per month than we now pay. Unable to talk to anyone who kew anyting or who could help. In short the kind of service that drives customers to another service provider.,1
333496,14-FEB-12,02-FEB-12,Wafa,,fr,70.53.219.104,t.rayle@sympatico.ca,14837844,000000123000880,1,2,"Lors de mon premier appel  16155191 , problème de dépassement, on m'a fortement recommandé un forfait 39.95 avec un nouveau modem. J'ai accepté cette offre mais au bout d'une semaine j'aai du rappeler car je n'avais pas recu le modem. On m a informé que la transaction avait été bloqué par erreur et que l'on m'envoyait finalement le modem au cout de 19.95$ pour des frais de transport. On ne m'avait pas informé de ces couts lors de  mon premier appel.
On me dit que ce forfait doit etre renouvelle à mismars pour conserver ce tarif. J'espèere qu'il n'y aura pas de surprises.
Thérèese Rayle 450-669-5650",2
333497,14-FEB-12,13-FEB-12,Adel,,fr,174.89.219.17,said.khalesse@bell.net,14910456,000000123244405,5,5,rien de plus tout etait parfait,5
333498,14-FEB-12,13-FEB-12,Tshering,,en,76.67.18.218,debutrap@sympatico.ca,14904230,000000123248068,5,5,,5
333499,14-FEB-12,12-FEB-12,Priya,,en,216.208.94.130,ron_taylor1@sympatico.ca,14899894,000000123228513,5,5,Priya was truly professional and exhibited great patience. She was extremely helpful.,5
333500,14-FEB-12,13-FEB-12,Chiheb,,fr,70.53.236.113,gervaislise@bell.net,14905376,000000123247615,4,5,,4
333501,14-FEB-12,13-FEB-12,Innocent,,en,184.145.217.10,dot2yves@sympatico.ca,14904534,000000123236076,5,5,"The first girl I talked to was Carmel! 
She was on the offensive and not too willing to resolve my problem. She should not be in Customer Service.
Then I got a guy named Innocent, and he resolved my problem, fast, pleasantly, efficiently. He listened to my problem and resolved it quickly and I am completely satisfied 100%. ",5
333502,14-FEB-12,13-FEB-12,Nisha,,en,184.151.115.116,mckelveyc@sympatico.ca,14908418,000000123238107,5,5,Nothing she was great,5
333503,14-FEB-12,13-FEB-12,Srinivas,,en,68.171.231.80,hvalentin@sympatico.ca,14905963,000000123240311,1,1,Better communication between agents/employees. There is a system breakdoen.,1
333504,14-FEB-12,13-FEB-12,Pamela,,en,76.70.51.143,bhsnowy@bell.net,14902904,000000123248988,5,5,,5
333505,14-FEB-12,13-FEB-12,Elvis Francisco,,en,70.51.56.239,cbwarren@bell.net,14903438,000000123247777,4,4,,4
333506,14-FEB-12,13-FEB-12,Adam,,en,207.164.79.7,gboundy@sympatico.ca,14905296,000000123244035,3,3,"make the process easier. less hoops to jump through, fewer people to talk to.  simply simplify ",4
333507,14-FEB-12,13-FEB-12,Luis,,en,69.158.51.173,jtzm@sympatico.ca,14906926,000000123239349,2,1,staff was very nice it is the email problem and the time it takes to fix it that is the problem,3
333508,14-FEB-12,13-FEB-12,Stephanie,,fr,65.92.253.93,cmartine77@bell.net,14903782,000000123237457,3,5,Le temps d'attente trop long.Merci,3
333509,14-FEB-12,13-FEB-12,Soumaya,,fr,67.68.167.2,clauclau@sympatico.ca,14903692,000000123251747,4,4,,4
333510,14-FEB-12,13-FEB-12,Guylaine,,fr,174.93.202.227,rejean.bilodeau018@sympatico.ca,14909940,000000123237213,4,4,Mettre les tarifs moins dispendieux que videotron,3
332012,14-FEB-12,13-FEB-12,Moses,,en,74.15.242.123,qv1@sympatico.ca,14909742,000000123250677,1,1,John Watson you are the worse XVP I ever deal with. You do not know what Customer Service is. sorry for bell to have you as XVP.,1
332013,14-FEB-12,13-FEB-12,David,,en,70.48.163.103,schonenberger@sympatico.ca,14910588,000000123240910,5,5,David was very helpful. I now have the most up to date security system. Thank you.,5
332014,14-FEB-12,13-FEB-12,Kimberly,,en,50.101.228.150,wdalley@sympatico.ca,14911894,000000123241161,,1,"I was calling about my phone, not the internet, I was told to call back after Mar 24. all contracts should expire on the billing dates",
332015,14-FEB-12,13-FEB-12,John,,en,76.64.215.83,dbrooks@bell.net,14904188,000000123238958,5,3,Nothing better could have been done.  I had deleted some emails that were not retrievable.  ,5
332016,14-FEB-12,13-FEB-12,Cara,,en,65.94.61.38,erick.prat@sympatico.ca,14904830,000000123252319,3,3,"This was my second call, the first representative was very useful, however this call was to ask to resendme the email with a confimation of the new contract becase the firs email had a mistake, I never received the eamil",5
332017,14-FEB-12,13-FEB-12,Asir raja,,en,70.50.148.147,zpollak@sympatico.ca,14912186,000000123252293,4,4,,4
332018,14-FEB-12,13-FEB-12,Vaishnavy,,en,76.64.79.55,ruth.mcneil@sympatico.ca,14910384,000000123250388,5,5,"Right now I cannot think of a thing.
I found the young lady who I spoke to every patient and extremely helpful.
I am visually impaired and she took time to explain what she wanted me to do at this end and I was pleased with the service I received from her.",4
332019,14-FEB-12,13-FEB-12,Ashwini,,en,174.95.201.5,imolodecky@sympatico.ca,14906034,000000123237592,5,5,,5
332020,14-FEB-12,13-FEB-12,Gregory,,en,70.52.41.78,sbonome@sympatico.ca,14910568,000000123244676,5,3,provide satisfactory internet service ,3
332021,14-FEB-12,13-FEB-12,Hassen,,fr,76.68.165.2,pjn27@bell.net,14909592,000000123242700,4,4,,5
332022,14-FEB-12,13-FEB-12,Radhika,,en,184.146.161.45,h.tran@sympatico.ca,14905704,000000123242295,5,5,none,5
332023,14-FEB-12,12-FEB-12,Sharon,,en,192.75.47.13,arnold1313@sympatico.ca,14893610,000000123224082,1,1,"I have been struggling with Bell for 3 straight months to have my billing issues corrected.  Every month I'm forced to call, repeat the same details that I discussed the previous month.  I'm passed through 2 or 3 people, and eventually told that the problem will be corrected ""on my next bill"".  Each month I continue to wait, and each month the problem persists.  I've completely lost faith and patience with Bell.  Your customer service rep didn't listen to my issues, and clearly don't correct them because the problem persists.  I'm seriously considering switching to Rogers.",1
332024,14-FEB-12,13-FEB-12,Tshering,,en,70.49.81.173,gartshore@sympatico.ca,14905258,000000123237568,5,5,Hooked me up to the closest WiFi location in the first place (initial order request).,5
332025,14-FEB-12,13-FEB-12,Moses,,en,76.64.161.26,bquincy@sympatico.ca,14903070,000000123252033,4,3,,4
332026,14-FEB-12,13-FEB-12,Mohamed,,fr,76.69.191.192,md.chaput@sympatico.ca,14908430,000000123253726,5,5, je suis bien satisfaite du service. ,5
332027,14-FEB-12,13-FEB-12,Abhishek,,en,70.49.144.189,lesleyheymann@sympatico.ca,14907542,000000123247764,3,,"I had requested an upgrade to my internet speed on Jan 21 (trans. # B34H87Y8) but when I call about the slowness of my internet I was told there was no upgrade done, Hopefully it will be done now (trans # B36Z83J6)",2
332028,14-FEB-12,13-FEB-12,Eric,,en,76.70.73.123,jimyee@sympatico.ca,14906556,000000123243101,3,3,,2
332029,14-FEB-12,13-FEB-12,Sana,,fr,184.145.156.84,parthrob@sympatico.ca,14909284,000000123239184,5,5,Grande amélioration de la qualité du service à la clientele.,5
332030,14-FEB-12,13-FEB-12,Tracy,,en,174.93.113.92,k.brydon@sympatico.ca,14906980,000000123247028,5,5,Done it sooner.,5
332031,14-FEB-12,13-FEB-12,Carolina,,en,70.51.176.169,tjernestine@sympatico.ca,14911482,000000123237310,2,2,"I cannot say much up to now since the last person who attended to me said she will call on Wed.to carry on from there and so far nothing much has been achived, hopefully we soon get down to some good results,""Lord have mercy""",
332032,14-FEB-12,05-FEB-12,Jason,,en,184.148.77.250,ccormier@sympatico.ca,14863180,000000123069144,1,1,have someone more techinical,2
332033,14-FEB-12,13-FEB-12,Paolo,,en,209.226.137.108,jkeon@sympatico.ca,14906580,000000123250777,2,2,"Paolo himself was very professional and helpful and did what he could to solve my problem. I have no problems with him at all.

However, I am not pleased that it is that difficult to simply add a bill to my account so that I can actually pay it!

The only solution that was available was to put a note in my file. This way, when I eventually get a massive bill 3 months down the line when ""it's supposed to be added properly"" and this bill includes 3 months worth of late fees, not to mention affecting my credit rating, I GET to call back to Bell Support and have to reverse the extra charges.

This is extremely inconvenient and quite frankly, ridiculous. 

I would simply like to have my internet bill appear on my account so I know how much I owe and so that I can pay that amount on a monthly timely basis.
",2
332034,14-FEB-12,13-FEB-12,David,,en,65.92.42.54,cdn_dance@sympatico.ca,14903464,000000123245059,4,4,,3
332035,14-FEB-12,13-FEB-12,Andrew,,en,74.15.246.239,mkamyot@sympatico.ca,14908710,000000123235700,4,4,"nothing,the gentleman was very polite and helpful",3
332036,14-FEB-12,13-FEB-12,Jamel,,fr,70.53.217.205,gehane.pasquier@bell.net,14905304,000000123237252,5,5,"Rien d'autres,je dois signaler que le conseiller qui m'a aidé était courtois, attentif à mes besoins et je resentais sa disponibilité et son enthousiasme à résoudre mon problème.  S'il est un contractuel il faudrait penser à changer son statut car, l'entreprise a besoin des employés comme lui pour redorer son image. Étant une retraitée de Bell, je suis très sévère dans mes critiques donc j'ai été très  riguoureuse dans mon évaluation.",5
332037,14-FEB-12,13-FEB-12,John,,en,69.159.74.102,bd.jewell@sympatico.ca,14902744,000000123248624,5,4,,4
332038,14-FEB-12,24-JAN-12,Nedra,,fr,174.88.85.195,eddy000@sympatico.ca,14718078,000000122792589,3,4,"Le service qu'il m'avait donné n'avait pas été mis en vigueur. Il était bien mais je lui donne un 7/10. J'aurai donner 10/10 même 20/10 a la charmante madame qui a prit mon appel le 14 février 2012 elle a été patiente ma parler poliment et ma tout expliquer avec professionnalisme. J'insiste s'il vous plaît pour que vous la félicitiez le numéro de ticket était le 123268154. Je serais même plus satisfait si vous me répondiez pour me dire que le message envers cette agente a bien été reçu. et pour cette agente je lui donnerai a la question 1 : totalement
question 2 : totalement
question 4 : probablement
mais j'y donnerai un absolument a la question 4 si vous la félicitez",3
332039,14-FEB-12,13-FEB-12,Denice,,en,70.29.121.111,bellamy81@sympatico.ca,14902794,000000123244126,5,5,,4
332040,10-FEB-12,09-FEB-12,Houssem,,fr,76.71.180.51,mariette.savoie@sympatico.ca,14887750,000000123177132,5,5,tout était correct,5
332507,08-FEB-12,06-FEB-12,Sofien,,fr,174.93.222.131,elounka@bell.net,14872192,000000123096783,5,5,"J'ai téléphoné la veille j'ai parlé à votre technicien pendant une heure. Il n'a pas réussi à corriger le problème...
L'important c'est que je puisse me servir de nouveau de mon internet.",4
332508,08-FEB-12,06-FEB-12,Henry,,en,70.27.96.61,hughjamieson_9@sympatico.ca,14873284,000000123092395,4,4,,4
332509,08-FEB-12,03-FEB-12,Alexander,,en,76.70.73.95,crazy.omi.911@bell.net,14841642,000000123038822,5,5,"After I found out that I don't receive &
could not send out e-mails, I had to phone to find out why! 
Thank you for your help Alexander & Bell
Till next time !!!",5
332510,08-FEB-12,01-FEB-12,Alfredo,,en,65.95.94.183,kmahata@bell.net,14818830,000000122996373,5,5,very well done,5
332511,08-FEB-12,06-FEB-12,Adnene,,fr,184.145.253.163,sergeba@bell.net,14877800,000000123088127,5,4,a date rien a dire c'est parfais ,5
332512,08-FEB-12,01-FEB-12,Oliver,,en,174.88.24.137,hum_b1@sympatico.ca,14816992,000000122988292,2,2,"can you please get people that understand English,when you call 411. we called four time's to get an number and it was the wrong one each time. The number was for H&R block.",3
332513,08-FEB-12,05-FEB-12,Sukumar,,en,174.91.34.243,patricia.hohs@sympatico.ca,14867388,000000123077872,5,5,Nothing.  He was excellent.,5
332514,08-FEB-12,31-JAN-12,Ronda,,en,174.92.15.144,tedcarole.evans@sympatico.ca,14810148,000000122955797,5,5,,4
332515,08-FEB-12,06-FEB-12,Ahmed,,fr,184.148.247.108,y_daoust@sympatico.ca,14879068,000000123085198,2,1,Il faut souvent communiquer 2 fois avant de résoudre fianalment le problème,4
332516,08-FEB-12,03-FEB-12,Himanshu,,en,65.94.96.209,loisstrange@bell.net,14846568,000000123046096,4,4,,5
332517,08-FEB-12,02-FEB-12,Josee,,en,184.144.104.9,etta2000@sympatico.ca,14829650,000000123018794,3,1,An hour discussion with technician and no resolution. She accidentally disconnected me and left a message telling me to call back and she would leave notes ,3
332518,08-FEB-12,25-JAN-12,Mustapha,,en,198.103.196.180,jasmineouellette@sympatico.ca,14734850,000000122825900,3,3,"The customer care representative told me that I would not have any more rental costs for the modem, and that the new FIBE internet included the price of the modem. She then called me back 20 minutes later to tell me that I needed to purchase the modem for 49,99. I am quite frustrated with Bell. I have been paying for a modem rental with Bell for years and then I have to turn around and pay 49,99 for a new modem??? What a nice way to reward clients that have been with Bell for 20+ years!!!",2
332519,08-FEB-12,06-FEB-12,Sai,,en,184.145.76.52,fibze@sympatico.ca,14872410,000000123092786,2,1,I could not get on the internet and talked to someone for about an hour and then he said he would talk to someone else and call me back but he never did.  I had to contact my computer man to fix the problem and got charged for the call.,3
332520,08-FEB-12,04-FEB-12,Srinivasan,,en,70.29.23.118,dstortini@sympatico.ca,14854914,000000123062107,4,4,It took me  4 calls over a 2 week period before I was finally able to get the service I needed and my issue resolved. Had any of the 3 previous reps had shown some interest in solving my problem the issue would have been solved much earlier. You need to address repeat caller issues.  ,3
332521,08-FEB-12,03-FEB-12,Preethi,,en,174.95.238.19,teamdiamond@sympatico.ca,14851252,000000123040129,5,5,,5
332522,08-FEB-12,26-JAN-12,Pavan,,en,70.29.23.118,dstortini@sympatico.ca,14732624,000000122833386,2,1,when I called in the rep told me that the reason my internet was not working was because of a defective modem and that he would place an order to send me a replacement modem and should receive it in 3 to 5 business days. Over the next 2 weeks I called in 3 times to check on the status of this order only to find out on the 3rd try that the order was cancelled with no explaination. On my last call on feb 4 the rep finally set me up with a tech to come to my house check my line and install a new modem all done on feb 6 2 days after my call on feb 4. had the rep on jan 26 had done this I would of had my internet and modem working much sooner. Need to address repeat caller issues and make sure your reps are more trained in figuring out what the problem is.,2
332523,08-FEB-12,05-FEB-12,Azza,,fr,70.30.186.111,lafitte2-tremblay1@sympatico.ca,14865984,000000123068416,5,4,,4
332524,08-FEB-12,27-JAN-12,Radhika,,en,70.26.54.153,andrew.snell2@sympatico.ca,14757028,000000122881430,2,1,Have someone who is a bit more knowlegable,1
332525,08-FEB-12,06-FEB-12,Marc,,en,184.148.113.177,mjsales@sympatico.ca,14875918,000000123087780,5,3,Nothing really,4
332526,08-FEB-12,06-FEB-12,Nelly,,en,74.14.25.18,belindas@bell.net,14870396,000000123082253,4,4,I hate being on the phone talking to an automated voice telling ME what I need to do. It took forever to get to an actual person....,4
332527,08-FEB-12,29-JAN-12,Abir,,fr,67.68.145.50,angele.mercier@sympatico.ca,14780794,000000122905407,3,2,,3
332528,08-FEB-12,06-FEB-12,Walter,,en,174.91.30.192,gordva3gjh@sympatico.ca,14872938,000000123088322,2,2,what happend to my b1cuqf53 id,
332529,08-FEB-12,06-FEB-12,Janice,,en,69.158.118.77,bboris1@sympatico.ca,14870338,000000123094312,4,4,Waiting time for agent answer MUST be cut.,5
332530,08-FEB-12,06-FEB-12,Arun,,en,132.206.230.25,halwaller@sympatico.ca,14873074,000000123081587,1,1,Our Internet service has been out since Feb. 5.  It has not been restored.  Get it fixed!  So far all of your many staff people to whom we have talked have proved to be incompetent.,1
332531,08-FEB-12,06-FEB-12,Jude,,en,76.69.207.43,mlajeunesse@sympatico.ca,14875942,000000123083787,4,4,Outlook for my email will not save my password so I don't have to enter it every time and no one seems to be able to help.,4
332532,08-FEB-12,06-FEB-12,Singh,,en,174.91.46.26,antoniad@sympatico.ca,14870096,000000123089080,4,3,One stop resolution. When I left this call I was referred to someone else with contradictory information supplied and prolonged agony.,4
332533,08-FEB-12,06-FEB-12,Amine,,fr,70.26.251.48,idparenteau@sympatico.ca,14873344,000000123093205,4,5,,4
332534,08-FEB-12,06-FEB-12,Nidhal,,fr,70.26.251.48,idparenteau@sympatico.ca,14873342,000000123092550,4,5,,4
332535,08-FEB-12,06-FEB-12,Karla,,en,65.95.81.210,edsjoan2@sympatico.ca,14872128,000000123086601,5,5,Everything was done that was necessary and Karla was polite and helpful,5
332536,08-FEB-12,06-FEB-12,Luis,,en,174.91.50.232,sheryl.lavine@sympatico.ca,14877874,000000123095047,5,5,"Allow the representative to give me his email address so I could follow up with him specifically if I have further issues.
Also - I started my help request with your chat line.  It was poor.  I was asked to wait and didn't get a response so phoned instead.",4
332537,08-FEB-12,01-FEB-12,Dan,,en,74.15.83.110,vlinkletter@sympatico.ca,14825202,000000122990553,5,5,"The first call asking for a montom I received a USB cord so had to make another call and this time received the the request was granted and back on track
thank you.",5
332538,08-FEB-12,01-FEB-12,Adnan,,en,24.244.248.8,kalogeras.family@sympatico.ca,14818440,000000122987410,5,5,,5
333018,10-FEB-12,09-FEB-12,Sowmya,,en,76.64.121.135,c.emblin@sympatico.ca,14881202,000000123181699,2,1,The service person said she would call me the following morning. I waited until 1:30 and placed a call to the sevice centre again Thsi time the sevice person was able to fix my problem in less than 5 mins.,3
333019,10-FEB-12,09-FEB-12,Michelle,,en,65.94.67.120,tresham@sympatico.ca,14892210,000000123169646,5,5,,5
333020,10-FEB-12,09-FEB-12,Wissem,,fr,70.48.139.18,martineblanc@sympatico.ca,14887874,000000123178359,4,4,"Attention, son débit vocal est trop rapide; c'est un défaut typique des magrébens parlant français et il est d'origine tunisienne. ",4
333021,10-FEB-12,09-FEB-12,Ahmed,,fr,67.68.222.74,mdumaine@bell.net,14888106,000000123176112,3,3,que votre systeme marche toujours on aurait pas besoin d'appeler et on aurait un service pour ce que l'on paie.,2
333022,10-FEB-12,09-FEB-12,Mahrane,,fr,70.51.145.236,mauricelracine@sympatico.ca,14887976,000000123174370,5,5,,5
333023,10-FEB-12,09-FEB-12,Klai,,fr,174.89.221.228,dufourfrancois@bell.net,14883048,000000123175542,5,5,,5
333024,10-FEB-12,09-FEB-12,Jessica,,en,184.145.89.171,mhori2@sympatico.ca,14888232,000000123180008,3,3,I realized later that I had caused the problem because I forgot to plug in the adapter!  Foolish me.,4
333025,10-FEB-12,05-FEB-12,Reuben,,en,76.65.37.130,arthur.douglas@sympatico.ca,14862482,000000123071489,4,4,,5
333026,10-FEB-12,09-FEB-12,Sarra,,fr,76.71.191.153,atrem@sympatico.ca,14880364,000000123172451,4,5,,4
333027,10-FEB-12,09-FEB-12,Vidya,,en,70.31.41.111,taydun@sympatico.ca,14891854,000000123167896,3,4,YOu could employ people from our country.  I was telling her about sirrius radio that has to be linked with our internet and she did not have a clue what that was.,3
333028,10-FEB-12,09-FEB-12,Med amir,,fr,70.26.188.94,jean-louis_fortin@sympatico.ca,14885342,000000123162127,5,4,Rien,5
333029,10-FEB-12,09-FEB-12,Nischal,,en,70.53.130.212,grant.foley@sympatico.ca,14884396,000000123166226,3,4,"I FEEL THE ISSUE WAS RESOLVED BY REPLACING THE MODUM. I FELT THAT THE SERVICE WAS OK, HOWEVER I FEEL I AM PAYING WAY TO MUCH FOR MY SERVICES. I HAD AN ACCOUNT WITH BELL FOR THREE DECADES AND I AM PAYING MORE FOR SERVICES THAT A NEW CUSTOMER GETS. I AM CURRENTLY LOOKING AT WHAT OTHER OPTIONS I HAVE AT HAND.",3
333030,10-FEB-12,09-FEB-12,Joy,,en,174.95.92.146,marg_wilton@sympatico.ca,14887660,000000123181542,5,5,,5
333031,10-FEB-12,09-FEB-12,Diedra,,en,96.53.131.36,nick.sanders@sympatico.ca,14888904,000000123171647,5,5,"It was the third best experience that day with Bell!  Had great experience with Internet-Technical and Home phone reps.  Asked to speak to supervisor Maggie regarding Home phone person!  Tried your ""chat"" piece first but it was not enjoyable. An actual voice restored my faith!",5
333032,10-FEB-12,09-FEB-12,Md Jihed,,fr,184.144.176.221,joh.filiatrault@sympatico.ca,14885756,000000123169173,4,4,,4
333033,10-FEB-12,02-FEB-12,Joshua,,en,174.92.32.20,jjjb@sympatico.ca,14831868,000000123020629,5,5,"nothing this time
",5
333034,10-FEB-12,01-FEB-12,Ahmed,,fr,184.144.160.114,michel_lapierre_1@sympatico.ca,14820698,000000122994777,1,4,"Demande fait en ligne (chat log 000122450407) le 9 janvier. Recu le nouveau modem le 9 février apres 4 appels au service a la client qui dise que ca prend 3 jours ouvrable et confusion totale dans la commande (confirmer, non confirmer). Mon nouveau modem fonctionne, l'ancien ne fonctionne plus comme de raison, mais expliquer pendant 3 hrs le probleme au service technique et doit payer pour le nouveau modem. Mauvais service, très très deçu.",1
333035,10-FEB-12,09-FEB-12,Djamila,,en,74.198.9.155,mancini.alexandra@sympatico.ca,14887533,000000123177932,5,3,,5
333036,10-FEB-12,09-FEB-12,Mohamed,,en,74.15.60.17,gboulet@bell.net,14884032,000000123176378,4,4," IT IS UNFORTUNATE THAT THE PERSON AWNSERING MY QUESTION WAS IN TUNISIA?
ALSO I RECEIVED A CALL FOR MY INTERNET,
WAS FROM THE PHILIPINE ?
I AM TRYING TO UNDERSTAND WHY THE ANSWERING SERVICE IS NOT IN CANADA!
MAY BE THE REASON IS FOR THE COST?
THAT COULD CREATE JOBS IN OUR COUNTRY!",4
333037,10-FEB-12,09-FEB-12,Manoj Sandra,,en,65.93.98.165,donn.baird@sympatico.ca,14882902,000000123163192,5,4,The experience was OK.,4
333038,10-FEB-12,09-FEB-12,Firas,,fr,69.159.90.86,lavoiepauline@bell.net,14886706,000000123173081,5,5,riend'autre,5
333039,10-FEB-12,03-FEB-12,Nathan,,en,76.68.77.113,sumaddox@sympatico.ca,14850982,000000123037173,5,5,"I should have made this inquiry long before. My husband almost cut our internet and phone with Bell, thanks myself I called to make my last remedies. My daughter-in-law just cut-off her Rogers internet and I like to introduce her to Bell, what would she gets and bonus for me? if she goes Bell?",5
333040,10-FEB-12,04-FEB-12,Edgar,,en,69.158.146.123,raniejodha@sympatico.ca,14859644,000000123065300,5,5,My call to Bell and the chat line has helped me to resolve my internet issues. would like to thank both Bell Rep customer care for helping me.,5
333041,10-FEB-12,09-FEB-12,Marouen,,fr,174.92.202.108,stpida@bell.net,14891566,000000123181081,5,5,,5
333042,10-FEB-12,09-FEB-12,Ever,,en,184.144.39.77,alekos@sympatico.ca,14879860,000000123171685,4,4,"After three attempts, the last person who assisted me (Elaine) was knowledgeable, spoke clearly on the phone, I could hear and understand her  and she knew how to proceed with my problem. If I may give any suggestions: I would recommend that some of the people in technical support should speak in a clear loud voice and slowly so that the person on the other line who is not familiar with some technical terms can understand.
Some extensive training should be given to these technicians who come in contact with customers....No matter what kind of accent they have, they should be trained to speak as mentioned above.  Take ELAINE as an example!She was very easy to understand!
Aside from some of the above difficulties,  Bell has a very good service and I am quite pleased with it. ",5
333043,10-FEB-12,04-FEB-12,Mohammed,,en,184.146.120.209,rexha@sympatico.ca,14859776,000000123061163,5,5,everything was so perfect there would be nothing else left.,5
333044,10-FEB-12,04-FEB-12,Daniella,,en,64.228.136.202,joan_ron@sympatico.ca,14856768,000000123056346,5,5,nothing,5
333045,10-FEB-12,09-FEB-12,Ashish Prabhu,,en,174.89.44.35,joshmom@sympatico.ca,14885900,000000123181523,5,5,nothing.  He was very informative.,4
333046,10-FEB-12,05-FEB-12,Maria,,en,64.231.68.160,mindy25@sympatico.ca,14866896,000000123074138,3,,,4
333047,07-FEB-12,06-FEB-12,Sylvain,,en,70.27.43.123,elizabeth.cunningham@sympatico.ca,14872178,000000123088353,5,4,,4
333048,07-FEB-12,06-FEB-12,Katherine,,en,70.51.224.111,sbmitruk@sympatico.ca,14877730,000000123087189,5,5,We were very pleased so can't think of anything else.,5
333049,07-FEB-12,03-FEB-12,Larissa,,en,74.14.116.244,jcampion@sympatico.ca,14844806,000000123048096,1,1,Send someone out to correct the problem on Day 1 instead of Day 8!  Over one week without internet & e-mail because telephone support could not solve the problem.  A home visit was not offered until Day 8.,1
333511,12-FEB-12,09-FEB-12,Victor Gabriel,,fr,174.95.238.169,burke.lecompte@sympatico.ca,14881174,000000123162145,3,4,"J'ai du parler avec quatres de vos specialistes avant que l'un deux puisse actuellement régler mon cas, qui avait été clairement expliqué à la première personne avec qui j'avais parler.  Par ailleurs, j'aivais commencer de parler avec quelqu'un en francais quand cette personne m'a passé à une autre francaise (sur le chat line) mais avant que je puisse lui parler, quelqu'un ma transférer à un anglophone sans aucune raison claire que je sache. 

Après avoir parler avec une autre personne par la suite, la dernière personne a finalement régler mon problème.",2
333512,12-FEB-12,05-FEB-12,Afef,,fr,70.53.197.212,josvanstuijvenberg@sympatico.ca,14865554,000000123076947,5,4,C'etait parfait merci,5
333513,12-FEB-12,09-FEB-12,Jamel,,fr,70.30.148.212,demers.nota@sympatico.ca,14882556,000000123180797,4,4,"Faites disparaître le système de réponse automatisé du nom d'Émilie. Je déteste parler à une machine qui doit filtrer mon appel. Tant qu'à devoir converser avec un ordinateur pour me diriger vers le service qui me convient, je préfaire activer les options par le clavier, et non par ma voix. C'est désatabilisant, ça ne permet pas l'erreur et cela rend la démarche totalement ridicule.",4
333514,12-FEB-12,09-FEB-12,Priyanka,,en,64.231.222.188,whibley.family@sympatico.ca,14892618,000000123180503,5,5,I believe that things were handle completely professional amd quickley ,5
333515,13-FEB-12,09-FEB-12,Edwitch,,en,174.93.55.124,soobrian@sympatico.ca,14891376,000000123175884,5,4,,5
333516,13-FEB-12,12-FEB-12,Moez,,fr,174.93.191.218,raposo.ouellet@bell.net,14899536,000000123227763,3,4,Me proposer une offre supérieur (qualité / prix) aux offres standard énumérée sur le site internet. Je n' ai rien eu de plus...,3
333517,13-FEB-12,12-FEB-12,Ryan,,en,174.92.91.68,marineaub@bell.net,14898130,000000123224308,5,5,None,4
333518,13-FEB-12,12-FEB-12,Sharon,,en,74.14.128.124,meds@sympatico.ca,14898364,000000123229361,5,5,,5
333519,13-FEB-12,12-FEB-12,Earl,,en,76.67.104.158,bchristmann@sympatico.ca,14893816,000000123223461,1,1,had trouble hearing him,1
333520,13-FEB-12,12-FEB-12,Oussema,,fr,174.88.67.123,normandlarente@sympatico.ca,14898941,000000123231909,5,5,,5
333521,13-FEB-12,12-FEB-12,Kristina,,fr,69.159.182.183,pierreruel_2@sympatico.ca,14899302,000000123226681,1,1,"Vos informations son erronées, j'ai appelé vers 12h15 pour interroger sur ma facturation et non sur mon service internet. L'appel a duré environ 75 minutes dont environ 95% d'attente pour finalement me faire couper la ligne.
Rien n'est réglé pour ma facturation de janvier et février 2012. Pour les mois à venir, ça ira je l'espère.
J'ai été mal informé quand j'ai communiqué avec vos services en janvier.
Je veux faire corriger ma facturation de janvier et février 2012
",1
333522,13-FEB-12,12-FEB-12,Eya,,fr,74.12.222.240,jean.cecile@sympatico.ca,14896670,000000123223404,4,2,"Après plusieurs interventions, le problème est toujours présent.  Une autre intervention devrait avoir lieu mardi, demain, le 14 en après-midi.
À suivre.
Si l'intervention ne fonctionne pas, je devrai me tourner ailleurs pour une protection adéquate.
Merci.",4
333523,13-FEB-12,12-FEB-12,Nasra,,en,70.50.98.137,earlandjanis@bell.net,14895338,000000123222463,5,5,,5
333524,13-FEB-12,12-FEB-12,Luis,,en,64.228.212.217,artiea@bell.net,14893628,000000123222857,5,5,all went very smooth and professionally,5
333525,13-FEB-12,12-FEB-12,Asma,,fr,69.156.212.102,d.dubois@sympatico.ca,14894760,000000123221836,5,5,,5
333526,13-FEB-12,12-FEB-12,Neha,,en,70.53.42.234,craig.ellis2@sympatico.ca,14894692,000000123231282,5,5,,4
333527,13-FEB-12,12-FEB-12,Henry,,en,174.93.85.101,branley@sympatico.ca,14894080,000000123225618,3,3,Call me back on Friday when I first called,3
333528,13-FEB-12,12-FEB-12,Hamdi,,fr,76.71.126.246,phurtu@sympatico.ca,14899270,000000123225977,5,5,,3
333529,13-FEB-12,12-FEB-12,Mark,,en,50.101.136.227,kathbeattie@bell.net,14897272,000000123226001,4,4,,5
333530,13-FEB-12,12-FEB-12,Justine,,en,184.145.35.6,karl.nusch@sympatico.ca,14897240,000000123230574,5,5,,5
333531,13-FEB-12,12-FEB-12,Saifuddin,,en,74.15.45.251,richardcurtis@sympatico.ca,14899712,000000123233808,5,5,N/A,5
333532,13-FEB-12,12-FEB-12,Fathi,,fr,70.48.128.144,jp_jp@bell.net,14897064,000000123229801,3,2,regle le propleme,2
333533,13-FEB-12,12-FEB-12,Dinesh,,en,174.89.235.10,vigarus@sympatico.ca,14901214,000000123229768,3,1,"Have someone who listens carefully to your question. However, in general I am always satisfied with your assistance",5
333534,13-FEB-12,12-FEB-12,Ahmed,,fr,65.94.5.219,desbiens_lamarre@bell.net,14895034,000000123226905,5,5,"Rien de plus, j'ai eu affaire à un conseiller poli et efficace.",5
333535,13-FEB-12,12-FEB-12,Karen,,en,76.68.142.191,gsmall@sympatico.ca,14896076,000000123233258,3,1,"Not just read from a script.  I recently was ""upgraded"" to a 2Wire modem/router and it has less functionality than my old setup.  I want to change the DNS address served by DHCP and Karen suggested I can't and that is just the way it is.",3
333536,13-FEB-12,12-FEB-12,Philip,,en,65.95.94.158,gordonturner@sympatico.ca,14896022,000000123222660,5,4,"The technical representative, Philip, was knowledgeable, patient and helpful. He understands computers and knows how to communicate.",4
333537,13-FEB-12,12-FEB-12,Gabriela,,en,174.91.67.15,bigblock80@sympatico.ca,14893902,000000123227479,4,5,i had trouble understanding the lady who helped me with my problem.,4
333538,13-FEB-12,09-FEB-12,Rolando,,en,70.52.221.76,nvmoore@bell.net,14889104,000000123167332,4,4,,5
333539,13-FEB-12,12-FEB-12,Dixitulu,,en,70.50.180.155,crs.saunders@sympatico.ca,14894718,000000123234455,4,4,The quality of the telephone line was not good.  The rep sounded like he was talking from the end of a long tunnel which made understanding him somewhat difficult. Not a good thing for a telephonic supplier.,4
333540,13-FEB-12,12-FEB-12,Emna,,fr,74.59.11.172,jacquesbrunelle@sympatico.ca,14896532,000000123225113,5,5,,5
333541,13-FEB-12,12-FEB-12,Nabil,,fr,184.148.236.176,dgregoire002@sympatico.ca,14895078,000000123233224,5,5,Accélérer l'accès au technicien.,5
333542,13-FEB-12,12-FEB-12,Iris,,en,74.15.228.136,gbarbieri@sympatico.ca,14895842,000000123227467,5,5,,4
333543,10-FEB-12,09-FEB-12,Marouen,,fr,65.95.75.186,florent_robertson_9@sympatico.ca,14883618,000000123165329,4,4,,4
333544,10-FEB-12,09-FEB-12,Salvador,,en,70.28.65.171,wallace194@sympatico.ca,14892508,000000123172716,5,5,,5
333545,10-FEB-12,09-FEB-12,Farah,,en,65.92.155.60,newhaven@sympatico.ca,14888872,000000123162174,3,5,"Client services should be a little bit more polite on the telephone. Dealing with unfriendly, argumentative CSRs is not a good way to maintain your existing clientele and has a negative impact on possible new services that the customer may seek to subscribe to with Bell.
A chat environment is a preferable alternative way to go and should be offered. Remember, you are in direct competition with other communication companies.",2
333546,10-FEB-12,09-FEB-12,Andy,,en,65.92.72.115,mcpotter@sympatico.ca,14888092,000000123161259,5,5,"nothing. from first attempt to being handled by sympathetic reps, a pleasure!",5
332041,10-FEB-12,27-JAN-12,Zohra,,fr,174.93.240.177,stonge.stella.irene@sympatico.ca,14768836,000000122865799,5,4,"Lorsqu'on communique avec Bell pour quelque service que ce soit, celui qui répond (il se nomme),fait un exposé de son offre,  mais je ne pourrai pas communiquer avec ce dernier  si j'ai une question additionnelle ou une décision à prendre. Je devrai passer par un autre agent qui n'aura peut-être pas la même version et peut-être pas le même prix à me présenter. C'est très frustrant. ",4
332042,10-FEB-12,05-FEB-12,John,,en,70.26.110.113,hopkins_87@sympatico.ca,14864876,000000123073541,5,5,Should not have had to make this second call had the first customer service rep. dealt with my problem as easy as Delamar and Jennifer (Retention Dept) did in my second call.,5
332043,10-FEB-12,09-FEB-12,Badreddine,,fr,174.95.244.30,jjmmatteau@sympatico.ca,14885608,000000123161121,5,5,"Rien, Tout était complet.",5
332044,10-FEB-12,09-FEB-12,Ericka,,en,70.31.65.168,betteandron@sympatico.ca,14880700,000000123163569,5,5,Clearer communications,5
332045,10-FEB-12,09-FEB-12,Hugo,,en,174.91.150.173,parkerja@sympatico.ca,14889266,000000123175625,4,4,I wanted to reduce my phone & internet bill.  I was offered a different internet package at a reduced rate but you were unable to offer a lower rate for my phone.,4
332046,10-FEB-12,09-FEB-12,Saifuddin,,en,76.70.75.156,hdarling@sympatico.ca,14884612,000000123177455,4,3,,4
332047,10-FEB-12,09-FEB-12,Alicia,,en,70.54.21.87,fedakj@sympatico.ca,14883522,000000123176701,2,4,"Again, only after talkong to a manager did I receive satisfaction. The service appointment was totaly missed by Bell, and the Bell rep would not recognize the wrong doing by Bell. Bell, must change! ",2
332048,13-FEB-12,12-FEB-12,Erika,,en,70.52.183.137,vagnh@sympatico.ca,14901132,000000123231122,4,3,"I cannot understand why Bell would not automatically offer me the cheaper plan, this is to say: Fib 12 instead of what Bell has been giving me, namely Fib 6. I was/am clearly finding it difficult not to exceed the Fib 6 plan. This is not a first class customer service. Given that I have been an internet customer of yours for 20 plus years, I think you could do better. When you meet up with this sort of customer neglect the temptation is indeed very strong to try the services of one of your competitors.  I asked Erika to send me a confirmation of the costs and credites we had discussed, I trust she will follow up on the matter.
Y.V.T. Vagn Houlbjerg",3
332049,13-FEB-12,12-FEB-12,Kanchumarthi,,en,70.48.221.13,g.bartramsimpson@sympatico.ca,14895770,000000123222903,4,4,"it all went very smoothly 
no improvement needed",4
332050,13-FEB-12,12-FEB-12,Sam,,en,65.94.106.136,brenwin@sympatico.ca,14894094,000000123234160,5,5,,4
332051,13-FEB-12,12-FEB-12,Luis,,en,69.158.86.18,remiller@sympatico.ca,14899642,000000123231896,5,4,,5
332052,13-FEB-12,12-FEB-12,Gustavo,,en,184.146.107.102,victor.sunich@sympatico.ca,14901206,000000123228304,5,5,,5
332053,13-FEB-12,09-FEB-12,Monica,,en,76.67.193.28,videomix@sympatico.ca,14892414,000000123161044,5,5,,4
332054,13-FEB-12,12-FEB-12,Kristina,,fr,70.29.193.189,gabyvallee@sympatico.ca,14895798,000000123232466,1,2,"J'ai passé 2 heures au téléphones a attendre la loyauté,vous pouvez vérifier si vous voulez,et je ne suis meme pas certain des rabais que j,ai recus,je voulais avoir le meme forfait affiché sur internet entente de 3 ans a 159$ par mois,j,ai eu des rabais qui approche ce forfait ,je crois,je n'ai meme pas pu poursuivre l'appel afin d'avoir les 5 options d'appel inclus pour le téléphones inclus dans ce contrat,apres 1:30 la ligne a coupé,j'ai du rappeler,on m'a offert toutes sortes de produits,réduction sur le téléphone,réduction sur internet,rien a changé pour la télé et ce qu'on m'a offert c'est pour un an,je vais devoir revenir l'an prochain et tout recommencer,pourquoi ne pas m,avoir offert tout simplement le FORFAIT MEILLEUR,j'aurais été pret a laisser faire les 6 mois a 129$ pour les nouveaux abonnés et prendre le 159$ pour 3 ans,j'écris ceci et j,ai comme la certitude que je perd mon temps et que ces commentaires menerons nul part,je suis décu,oui,d'avoir perdu beaucoup de temps pour rien et je crois en perdre encore,de plus j,ai mentionné avoir des problemes avec mon récepteur enrégistreur numérique,on m'a transferré et la ligne a encore été coupé,tout cela pour dire que je vais savoir vraiment se que j'ai eu comme rabais et comme l'an passé,probablement,je vais devoir rappeler et tout recommencer,incroyable votre service d'appel et l'attente pour finalement ne pas recevoir le service demandé,vraiment désolé,un message qui va finir dans vos archives,j,en suis persuadé.Salut",2
332055,13-FEB-12,12-FEB-12,Lor,,en,174.88.83.180,seguinrw@sympatico.ca,14900290,000000123227402,5,4,Offer the special on your webpage to my area (fibrenet service),3
332056,13-FEB-12,12-FEB-12,Siobhan,,en,174.91.202.29,merdstein@sympatico.ca,14898424,000000123230561,4,4,Not making me wait so long to talk to a representatif,3
332057,14-FEB-12,13-FEB-12,Abdul,,en,70.26.39.46,adrian.scott@sympatico.ca,14902048,000000123252443,5,5,,5
332058,14-FEB-12,13-FEB-12,Hajer,,fr,76.70.63.53,therese.barrette@sympatico.ca,14911404,000000123235866,5,5,,4
332059,14-FEB-12,13-FEB-12,Sam,,en,65.94.198.75,butterfly70@sympatico.ca,14903210,000000123248303,5,4,,5
332060,14-FEB-12,13-FEB-12,Emylie,,fr,206.47.172.138,suz.camire@sympatico.ca,14911194,000000123252850,4,5,,4
332061,14-FEB-12,13-FEB-12,Eka,,en,70.29.240.8,wacwac@sympatico.ca,14911850,000000123235902,,,"I made changes to my phone and Internet a month ago, yet my bill has remained the same. What does it take to deal with you people? The left hand doesn't know what the right hand is doing. This will be the last time I go through this with your billing department.My concern was paying $4.95 each month for a modem. It was suppose to be changed to my satisfaction. Not so yet. And you also have the nerve to charge for a touch tone phone. Who has a rotary phone nowadays? I'm on a fixed income, don't use the internet that much, nor the phone and if things can't be rectified, I'll take my business elsewhere.I have Shaw Direct for my T.V and don't have any of these problems. If you were straight forward with your billing, you would have had that business too, but I digress. It's time for a serious revamp with billing at Bell and to stop taking advantage of people. I'll change my opinion about Bell when you change the way your billing department operates. A quick count in my head reveals about 22 people I know who are dissatisfied and are thinking of making a change to other providers and most have been long time customers. Says something about Bell, no?

",
332062,14-FEB-12,13-FEB-12,Stacey,,en,76.69.21.72,veronika.vonriml@sympatico.ca,14911747,000000123239970,4,4,,4
332063,14-FEB-12,13-FEB-12,Dinesh,,en,67.71.44.52,downeycastlederg@sympatico.ca,14904562,000000123236816,4,4,"I am I believe supposed to be on high speed which it doesn't seem like it as when I told things will take seconds  here it takes several minutes;  Please could you let me know why? ",4
332539,08-FEB-12,06-FEB-12,Alexander,,en,76.68.125.209,agill3@sympatico.ca,14869762,000000123091875,5,4,"Alexander tried very hard to download MSN Premium on my new Windows 7 program, so that I could have the old familiar program and navigation bar that worked with my previous XP Home Edition program.  I found the old MSN Mail & More very compatible with my Casio digital camera and my HP 1310 All in one series printer, and had no problem downloading pictures from both email and from my camera, and save them into albums with ""Picture It"".  Unfortunately this program is no longer available to me with Windows 7.  I am not yet familiar with the new way of storing and retrieving pictures from the Windows 7 program and I cannot use my printer to print from the internet.   Alexander was very patient and extremely courteous and he tried many ways to download the old program for me.  Unfortunately, it seems that the old MSN Premium is not compatible with my new Windows 7, and he could not successfully download the navigation bar I wanted.  I now may be forced to buy a new printer and a new camera, unless I return to my slow, old computer (I still have it), which I may choose to do for a while longer. Maybe Bell can look into making the older programs compatible with Windows 7 for people like me who are not as comfortable transitioning to new computer programs.  Thank you.",5
332540,08-FEB-12,06-FEB-12,Edwin,,en,184.145.53.20,roborganic@sympatico.ca,14877334,000000123088088,4,2,"This issue has returned, working towards final resolution.",5
332541,08-FEB-12,06-FEB-12,Med Amine,,fr,184.148.247.108,y_daoust@sympatico.ca,14879066,000000123092625,4,4,Le conseiller m'a dit que je recevrais un power supply et que cela règlerait le problème mais j'ai plutot reçu un nouveau modem au complet! Sincèrement je pense que le power supply n'aurait probablement pas règlé le problème. Donc j'ai été bien heureux de recevoir le modem complet ce qui semble avoir solutionner le cas d'accès à Internet du moins jusqu`à date (J'ai répondu à votre sondage quelques minutes après avoir configuré le nouveau modem et j'espère que je n'aurai plus de problèmes!!!),4
332542,08-FEB-12,17-JAN-12,Sylvain,,en,76.67.6.54,e.m.mcclelland@sympatico.ca,14636506,000000122626616,5,5,Sylvian was very helpful and very patient as I am not proficient with today`s technology.,5
332543,08-FEB-12,06-FEB-12,Edgardo,,en,174.88.252.211,vicluckman@bell.net,14878778,000000123084217,5,5,"NOTHING, EVERYTHING WAS FINE,4)TECHNICAL DEPARTMENT IS EXCELLENT FOR SERVICE, ALL OTHER DEPARTMENT i HAD TO DEAL WITH LOUSY.",2
332544,10-FEB-12,09-FEB-12,Samatar,,fr,70.29.170.78,pierreimmobilier@sympatico.ca,14889648,000000123178164,1,1,"samatar habaneh est a chier , j'ai été telment longtemps en ligne que la baterie de mon téléphone a interrompue la communication et le technicien qui était dans mon ordinateur  car j'avais consentis qu'il vienne régler le probleme a distance ne ma pas rappeler ni envoyer un message sur le outlook express donc nous essayons de régler , il savait en plus que j'étais devant l'écran de mon ordi, quand la ligne cest couper il cest déconnecter et a laisser le probleme la , il a jouer dans plein chose que je sais pas ...le pire c'est que 30 secondes apres j'ai parler a une autre technicienne et elle ma dit qu'elle ne pouvais pas me transferer a lui , je lui ai dit que le technicien était presentement dans mon ordi et ca fini qu'elle me repond d'appeler plus tard si le probleme n'est pas remedier . voila
",4
332545,10-FEB-12,09-FEB-12,Robert,,en,184.148.137.237,doughubbard@bell.net,14882946,000000123181188,4,4,,5
332546,10-FEB-12,09-FEB-12,Ramzi,,fr,174.91.188.47,ilegian@sympatico.ca,14884864,000000123179101,5,5,"Rien de plus, Ramzi , code employe XZ689, etait d'une courtoisie et professionalisme irreprochable.
J'etait vraiment agreablement surpris de la rapidite avec laqiuelle mon probleme a etait resolu.",5
332547,10-FEB-12,09-FEB-12,Eddy,,en,76.68.92.68,jimcaroleblack1@sympatico.ca,14885576,000000123180625,5,5,"Jose Eddie was excellent. He was extremely knowledgeable.  I paid $50.00 to a private ""in the clouds"" company to repair my problem. It was not resolved. I spoke to Jose Eddie and he told me what he thought was the problem. This morning, the problem was not there. Jose Eddie has repaired the problem. Thank you. (I had a red X top left corner of email. When I clicked on it - ""The webpage you requested is not available offline. To view this page click connect"".  It is working correctly now. Thank you.",5
332548,10-FEB-12,09-FEB-12,James,,en,192.82.150.107,aclark_9@sympatico.ca,14879636,000000123174123,5,4,,4
332549,09-FEB-12,19-JAN-12,Casey,,en,174.95.26.163,e.a.bonofiglio@sympatico.ca,14664166,000000122690737,5,5,nothing,5
332550,09-FEB-12,04-FEB-12,Leslie,,en,70.24.79.196,djjc@sympatico.ca,14854748,000000123060696,5,5,,4
332551,09-FEB-12,03-FEB-12,Oscar,,en,174.93.32.180,leblanc_family@sympatico.ca,14846270,000000123043307,2,1,"Was told internet was out because of broken computer (this was not it) Computer too old (no)
Could have suggested going back to earlier time in computer to solve.  This is what we did after 2 calls to Bell and internet worked fine after our own diagnosis. Bell is first to blame our PC's for our issues, never is the problem.",2
332552,09-FEB-12,01-FEB-12,Edward,,en,65.92.235.9,sheida@sympatico.ca,14823710,000000122991568,5,5,,5
332553,09-FEB-12,06-FEB-12,Moises,,en,65.95.22.207,jim_hastings@sympatico.ca,14873922,000000123097885,5,4,The agent was one of the few who spoke honestly and did what he said he would do.,3
332554,09-FEB-12,03-FEB-12,Souhail,,fr,70.55.101.118,louise-gendron@bell.net,14846646,000000123032341,5,5,"
Non",5
332555,09-FEB-12,28-DEC-11,Mohamed Ali,,fr,64.229.129.68,lulucide@sympatico.ca,14396204,000000122179023,4,4,,3
332556,09-FEB-12,06-FEB-12,Khan,,en,70.31.56.148,imaccready@sympatico.ca,14873358,000000123097864,5,5,Not really. I'm glad that things have improved since past experiences.,5
332557,09-FEB-12,06-FEB-12,Denis,,en,64.231.85.23,l_parker_7@sympatico.ca,14874668,000000123089507,4,4,,5
332558,09-FEB-12,29-JAN-12,Ruth,,en,76.69.138.49,halsey@sympatico.ca,14783314,000000122910740,3,3,The rep could have known more about the software used in Bell's internet security. She told me that AVGIDS and RPS were NOT part of this. I now believe this to be incorrect.,3
332559,09-FEB-12,27-DEC-11,Elyes,,fr,70.30.177.150,remy.matte@sympatico.ca,14383884,000000122142552,5,5,,5
332560,09-FEB-12,05-FEB-12,Ashley,,en,184.147.62.198,kting@bell.net,14865922,000000123069285,5,5,everything was good,4
332561,09-FEB-12,31-JAN-12,Afroze,,en,184.147.62.198,kting@bell.net,14805232,000000122953222,5,5,everything was good,4
332562,09-FEB-12,16-JUN-11,Kalthoum,,en,70.24.220.244,janet.forde@sympatico.ca,12330265,000000117843022,3,3,get someone that knows more about the product to answer our inquiries,4
333050,07-FEB-12,04-FEB-12,Ammar,,fr,70.26.202.32,gilles.villemure@sympatico.ca,14855664,000000123060891,1,1,ecouter les demandes faites et planifier les bonnes actions a faire,3
333051,07-FEB-12,03-FEB-12,Jose,,en,69.159.65.174,esmurray@sympatico.ca,14842968,000000123035602,3,1,Send the correct power cord.,4
333052,07-FEB-12,06-FEB-12,Arcadius,,en,71.46.49.251,linncora@bell.net,14874928,000000123094627,4,5,,5
333053,10-FEB-12,09-FEB-12,Nelson,,en,76.71.58.17,doreen.chester@sympatico.ca,14882908,000000123182362,5,5,I am 100% satisifed with Nelson. Very polite and extremely helpful.,5
333054,10-FEB-12,06-FEB-12,Xenia,,en,65.92.42.38,asjturnbull@bell.net,14870196,000000123093137,3,4,"provide clearer,unaccented explanations to help solve problems.",2
333055,10-FEB-12,01-FEB-12,James,,en,74.12.45.11,joseph.sheridan@sympatico.ca,14818176,000000122974604,4,4,Everything was done to my satisfaction,5
333056,10-FEB-12,02-FEB-12,Anne,,en,70.53.112.16,daniel.clark2@sympatico.ca,14828574,000000123015633,1,1,Representative could have been more helpful rather than to suggest that my wireless router was the problem and that I contact them.,3
333057,10-FEB-12,02-FEB-12,Suraj,,en,70.53.112.16,daniel.clark2@sympatico.ca,14828576,000000123015312,1,1,,2
333058,10-FEB-12,09-FEB-12,Eric,,en,184.146.130.42,dminialoff@sympatico.ca,14882846,000000123173049,4,5,,4
333059,10-FEB-12,09-FEB-12,Omar,,fr,174.89.208.25,bibiane.pelletier025@sympatico.ca,14880766,000000123165062,3,3,"Me spécifier que votre adresse courriel était changée pour la facturation électronique (allait au courrier indésirable)
",3
333060,10-FEB-12,09-FEB-12,Tony,,en,70.24.18.237,diannecj@sympatico.ca,14882746,000000123161009,5,5,,5
333061,10-FEB-12,06-FEB-12,Ayesha,,en,67.71.3.84,stenlundin@sympatico.ca,14878112,000000123089833,3,1,"the problem was supposed to be solved within the next 24 hours, I have heard nothing so far, 4 days later.",
333062,10-FEB-12,09-FEB-12,Houssem,,fr,76.67.88.102,guyclou071@bell.net,14884486,000000123173588,3,4,,4
333063,10-FEB-12,09-FEB-12,Med Amine,,fr,70.24.234.66,micha58@sympatico.ca,14888244,000000123171651,4,4,Tout était bien,4
333064,10-FEB-12,09-FEB-12,Nabil,,fr,70.30.185.92,jeanninel_7@sympatico.ca,14885396,000000123180268,4,5,,4
333065,10-FEB-12,19-JAN-12,Paola,,en,76.69.151.48,serendiptious_readings@bell.net,14671922,000000122676342,1,1,"You could have people that understand ENGLISH instead of people who just speak ENGLISH, the represenatives that you currently have do not understand english, they just know how to ask for money, or threaten to disconnect your services.  They do not want to listen how or why or even to attempt to make payment arrangements.  Then you wonder why people are choosing to move their services elsewhere, because you do not care about your customers.  I have NO choice, I have to stay with BELL, if I could change I would in a heartbeat.  I find the customer service absolutely atrocious, I would tell people to run away as fast as you can when dealing with bell, I try to avoid it as much as I can, even though you mjay be getting a deal with paying people from india or another country, you won't get any kind of dedicated following, in fact you are loosing more people then you can keep up with",1
333066,10-FEB-12,09-FEB-12,Djouaihia,,fr,174.91.202.36,nmfrigon@sympatico.ca,14888986,000000123176014,3,1,"le problème persiste.  Un message persiste â dire de redémarrer ...

Le technicien m,a dit que çà ne devrait plus se reproduireé",
333067,10-FEB-12,09-FEB-12,Med Amine,,fr,70.53.219.181,genevieve.charriere@sympatico.ca,14884086,000000123174028,5,5,"Rien de plus. Le service a été courtois et rapide.
Le seul problème que je déplore est que je parle à une personne qui vit en Tunisie et non a un employé qui règlerait mon pàoblème de la belle tour de Bell à Montréal....",5
333068,10-FEB-12,09-FEB-12,Elizabeth,,en,174.92.137.165,rjec.meyer@sympatico.ca,14890281,000000123165445,4,4,nothing   very satisfied,5
333069,10-FEB-12,09-FEB-12,Dilli,,en,65.92.79.124,caroline.betterncourt002@sympatico.ca,14881362,000000123179499,1,1,"Well first of all I was transfered 3 times,the first rep (not very good english )said I can help you with that one moment the next thing I knew I was speaking to a woman who was not friendly at all  who I could hardly understand, then  was transfered a 3rd time. Reps that I could understand would be good and my issue is still not fixed......all I need is my password reset for my bell.ca account so I can log in . I was promised it would be resoved and yet here I am issue still not resoved. and thats is the service you provide ?????",1
333070,10-FEB-12,09-FEB-12,Radhika,,en,174.95.216.32,dsweet@bell.net,14883024,000000123176309,5,5,,5
333071,10-FEB-12,09-FEB-12,Ayesha,,en,76.64.14.145,cadesigner1984@sympatico.ca,14881246,000000123180638,5,5,,4
333072,10-FEB-12,09-FEB-12,Manoj Sandra,,en,70.49.179.11,lizcon@sympatico.ca,14887000,000000123165299,5,5,Absolutely nothing.,5
333073,11-FEB-12,09-FEB-12,Alex,,en,76.68.152.170,gutterman96@sympatico.ca,14884474,000000123177433,2,4,"It took 3 different calls: San Salvador,India (I think) and then San Salvador again to have my computer properly set up to send and receive e-mail",3
333074,11-FEB-12,06-FEB-12,Darwin,,en,174.95.210.176,rjt40@sympatico.ca,14877224,000000123090352,5,4,,3
333075,11-FEB-12,09-FEB-12,Med Heni,,fr,70.30.168.30,remy.matte@sympatico.ca,14890138,000000123165370,3,5,"Avec l'accent de la personne, vouloir aller beaucoup trop vite, se sachant habitué et moi pas, ce fut une conversation difficile à suivre pour des choses simples à faire pour le client. L'employé était a un cheveux, parfois, d'être impoli dans sa façon de répondre : «qu'est-ce que je vous ai demandé?». À vrai dire, c'est sur le point que je fasse une plainte. Un employé doit prendre le temps de nous expliquer et de nous laisser le temps de bien le faire et non pas nous mettre sous le stress. J'espère que vous y ferai bien le message et je n'ai pas à revivre cette expérience. J'aime parler avec des employés qui sont heureux de faire leur travail et non à celui que je dérange!!!",4
333076,11-FEB-12,09-FEB-12,Zoubeir,,fr,76.71.170.118,dbce@sympatico.ca,14882448,000000123174806,5,4,,5
333077,11-FEB-12,09-FEB-12,Marwa,,fr,65.92.248.149,nicole.martel2@sympatico.ca,14888930,000000123160347,5,5,,4
333078,11-FEB-12,22-JAN-12,Mohamed,,fr,76.64.241.244,pierres.remillard@sympatico.ca,14703372,000000122743892,5,5,,5
333079,07-FEB-12,06-FEB-12,Alexander,,en,65.93.46.144,ewald.ginia@sympatico.ca,14872294,000000123081488,4,4,,4
333080,07-FEB-12,05-FEB-12,Harathi,,en,184.144.133.177,linda.hatton@bell.net,14866134,000000123079864,5,5,Nothing,5
333081,07-FEB-12,06-FEB-12,Ammar,,fr,70.55.178.215,celinebrousseau23@bell.net,14870998,000000123096949,3,4,Etre plus patient avec moi,5
333082,07-FEB-12,04-FEB-12,Catherine,,en,67.70.18.198,kelpro@sympatico.ca,14857218,000000123056811,4,4,Faster response.It took 40+ minutes & 4 rep's before I got help & I had to repeat my info 3 times. The elaborate menu system obviously doesn't help! ,3
333083,07-FEB-12,06-FEB-12,Anis,,fr,69.159.88.48,claude.verreault@sympatico.ca,14871232,000000123092283,5,5,,5
333547,10-FEB-12,09-FEB-12,Wahida,,fr,184.144.151.98,clemfra@bell.net,14881886,000000123160282,2,1,J'ai eu l'impression que la conseillère était une stagière. Elle ne semblait pas connaitre la marche à suivre pour résoudre le problème. Elle m'a avisé que ma carte réseau était défectueuse et de communiquer ave HP. Elle m'a donc fourni le numéro de APPLE.,4
333548,10-FEB-12,09-FEB-12,David,,en,74.14.156.225,john.hewings@sympatico.ca,14885780,000000123174796,5,5,"Absolutely nothing.  Your rep was efficient, polite, clear and solved the problem to our complete satisfaction",5
333549,10-FEB-12,09-FEB-12,Justin,,en,65.95.161.109,richmac@sympatico.ca,14890240,000000123175794,5,5,"I was not satisfied with some of my previous experiences with this problem, but this experience was great.  We were planning on leaving Bell, but after dealing with Justin we decided to stay.",4
333550,10-FEB-12,09-FEB-12,Siobhan,,en,76.69.9.128,aljohnston@bell.net,14879924,000000123180654,5,5,Nothing - all was great,5
333551,10-FEB-12,09-FEB-12,Reina,,en,70.27.65.9,cdplas1@bell.net,14881474,000000123179995,5,4,,5
333552,13-FEB-12,22-JAN-12,Kaitlyn,,en,70.24.224.211,norman.hollander@sympatico.ca,14702986,000000122745085,5,5,"STOP TRYING TO KILL THE GOOSE THAT LAID THE GOLDEN EGG - 43% INTEREST ON OVERDUE
AMOUNTS. TELUS LITTLE PIGLET HAS GOT NOTHING ON YOU. PEOPLE WHO BEHAVE LIKE THAT DO NOT DESERVE MY BUSINESS.",3
333553,13-FEB-12,12-FEB-12,Manoranjith,,en,174.95.5.205,cenzodi@sympatico.ca,14894396,000000123230556,5,5,,5
333554,13-FEB-12,09-FEB-12,Carole,,en,184.147.214.225,thebroadbents@sympatico.ca,14891954,000000123173967,1,1,"I have had slow internet for a long time and your people could not fix it until the Tech man from Bell came to my home today (February 13, 2012). He found the problem and so far my internet is faster than it has ever been. It has been a frustrating experience and it would not have been resolved if someone had not came to my home to check it out. Not good service.",3
333555,13-FEB-12,09-FEB-12,Priyojoy,,en,67.71.92.183,james.white3@sympatico.ca,14885124,000000123182492,5,5,,5
333556,13-FEB-12,12-FEB-12,Salwa,,fr,69.156.204.218,germaintherese@sympatico.ca,14895902,000000123226032,4,4,,5
333557,13-FEB-12,12-FEB-12,Claudia,,en,74.14.159.225,ljuscenko@sympatico.ca,14897734,000000123225057,5,5,Nothing..Claudia was terffic!,5
333558,13-FEB-12,09-FEB-12,Gabin,,en,184.145.30.226,emily.kwok@bell.net,14883292,000000123180014,1,1,"This is written on 8:07 p.m. on February 13:

I called on February 4 night because my modem is not working.  The technician promised a new modem will be delivered by Purolator by February 7 but did not get one.  Call 2nd time to technician Trish on February 7 evening.  She promised me a new adaptor will come by February 9 with a follow up call on the evening of February 9.  I did not receive adaptor nor follow up call.  Call 3rd time February 9 evening and promised by Gabin a new modem will arrive by February 13.  Again did not get modem.  Called 4th time February 13 eveing and promised a new modem by Lokesh to arrive by February 14 with follow up call.  Still waiting to see if the modem and the follow up call will be delivered as promised.  

I have to borrow a modem from someone to get connected to internet, but cannot do so for more than a week.  I don't understand why I cannot pick up a new modem from one of the Bell Store.  I am really disappointed with your service.  I am thinking about cancelling this account based on the type of responses I received.  I am also requesting for a refund for the period I did not receive any service.",2
333559,13-FEB-12,12-FEB-12,Evangeline,,en,174.92.101.33,akmiddleton@bell.net,14893284,000000123232023,1,1,Send me to the right dept.,1
333560,13-FEB-12,12-FEB-12,Mohamed,,fr,76.69.195.198,broussy@bell.net,14894132,000000123231653,3,4,,3
333561,13-FEB-12,09-FEB-12,Rahma,,fr,184.144.230.206,monique.st-onge@sympatico.ca,14888596,000000123160499,3,4,"On m'avait dit que j'aurais un téléphone d'un représentant Bell dans les 72 heures, mais au bout de 96 heures, j'ai dû rappeler, car on ne m'avait pas téléphoné!!!",2
333562,13-FEB-12,12-FEB-12,Olfa,,fr,70.49.67.41,mafri@bell.net,14897978,000000123228007,1,1,"Lors d'un changement dans dossier le 13 janvier 2012, la personne au téléphone (m.Youcef) m'a indiqué que mon crédit passerait de 15$ à 10$ mais que je ne paierais plus les frais de location de modem. Surprise à la réception de ma facture, le modem est facturé à 49.00. Ceci ne m'avait pas été indiqué par M. Youcef. Suite à ma discussion du 12 février avec la préposée. Rien n'a pu être changé. Je fais donc des petites recherches sur le sites de Bell pour constater que les nouveaux abonnés ont toujours le 15$ de rabais et qu'ils ne paiement pour le modem. Je trouve déplacé et indécent votre façon d'agir avec vos clients. Un tel comportement nous incite à aller voir ce que la compétition offre.",3
333563,13-FEB-12,12-FEB-12,Faqria,,en,70.27.127.131,victor.macchia@sympatico.ca,14901202,000000123231142,,,The recommended solution to my problem might be redundent or irrelevant. The temporary disconnection of my modem wires (repositioning of furniture) resulted in no internet connection after the wires were placed back in the modem. The technician voiced that the problem was a faulty modem power cord and suggested it should be replaced. An hour later I noticed the modem was back in working order and I had proper connection.,4
333564,13-FEB-12,02-FEB-12,Susy,,en,69.158.22.177,douglasadam945@bell.net,14829218,000000123021629,5,4,no idea,5
333565,14-FEB-12,13-FEB-12,Sana,,fr,67.68.222.212,gisele.bourassa@sympatico.ca,14905472,000000123235573,1,1,"Mlle Sana n'a pas réglé mon proplème, elle semblait très pressée de passer à autre chose et n'était pas très patiente.
  J'ai moi-même réglé mon problème. ",2
333566,14-FEB-12,13-FEB-12,Mary,,en,76.69.40.118,bob.gorman@sympatico.ca,14902996,000000123236308,5,4,"
sent me an e mail stating all the information that was given verbally so that i can have a hard copy of the out come of the call",5
333567,14-FEB-12,13-FEB-12,Steve,,en,70.24.208.70,ebender@sympatico.ca,14904664,000000123237085,5,5,Nothing - the info I received from your rep Steve met my needs fully. ,5
333568,07-FEB-12,05-FEB-12,Emely,,en,174.93.33.243,jason.willcocks@sympatico.ca,14865158,000000123077699,1,1,Helped with my issue. I have been a Bell user for quite some time and I have never had good support from the 310-bell hotline. My current issue is that I ahve a virus in my computer and your rep recommended I take it somewhere to have it fixed. I ahve Bell internet security and don't understand why you can not remotely log in and fix my issue.,1
333569,07-FEB-12,06-FEB-12,Stephen,,fr,174.92.152.127,ppdesormeaux@sympatico.ca,14876814,000000123088677,5,5,RIEN,5
333570,07-FEB-12,06-FEB-12,Jose,,en,64.228.215.56,nboogie@sympatico.ca,14876176,000000123097568,3,2,"Customers are not the same in their technical skills and if one has limited knowledge for some reason, customer care representative should try to guide them step by step.  I'm sure Jose is good & knowledgeable but I had to close our interaction as I have to leave for an appointment.  Thank you Jose.",4
332064,14-FEB-12,13-FEB-12,Zaccheus,,en,69.70.153.22,j.w.s@sympatico.ca,14906144,000000123238546,1,1,"Sent from a Wi Fi cafe.
I have no service.
cannot make a living.",1
332065,14-FEB-12,13-FEB-12,Nadia,,fr,67.68.170.218,gaetan.deschamps@sympatico.ca,14905224,000000123250976,5,5,,5
332066,14-FEB-12,13-FEB-12,Sudhakar,,en,70.81.153.152,ancientpd14@sympatico.ca,14902308,000000123251981,1,1,"listen to your customer issue, instead of saying i,m sorry to hear that? ",1
332067,14-FEB-12,13-FEB-12,Susan,,en,69.158.139.232,cherylboyle@sympatico.ca,14903584,000000123237984,5,5,nothing I can think of,5
332068,14-FEB-12,13-FEB-12,Alyssa,,en,184.146.174.195,e-easby@sympatico.ca,14904638,000000123241217,5,5,Not a thing.,5
332069,14-FEB-12,13-FEB-12,Nancy,,en,76.67.110.207,smatthews.j@sympatico.ca,14910916,000000123247986,5,5,,5
332070,14-FEB-12,13-FEB-12,Srinivasan,,en,174.92.138.31,valpat@sympatico.ca,14911686,000000123249804,5,4,,5
332071,14-FEB-12,13-FEB-12,Jessica,,en,70.26.10.183,umberel@sympatico.ca,14911656,000000123241602,4,4,I did not get installation date,4
332072,14-FEB-12,27-JAN-12,Andy,,en,74.12.0.27,sluff33@sympatico.ca,14768546,000000122866174,1,1,"The week before I spoke to Andy, I had received a call from Bell representative named ""Robert"" who encouraged me to change my Internet plan.  However, the changes did not take place, so I called in to find out what had happened.  I spoke to Andy at this point who informed me that he had no record of the call that Robert from Bell had made to me, and that all the rate info was wrong and prices were incorrect.  Andy was extremely frustrating to speak to as he was disrespectful of my confusion towards the discrepancies.  At that point I asked to speak to a supervisor who then was able to sort out the problem much more efficiently.",2
332073,14-FEB-12,13-FEB-12,Robert,,en,174.89.126.42,jrhubley@sympatico.ca,14906864,000000123246753,5,5,"At times I had some difficulty understanding the Customer Rep. The combination of his accent , and the phone connection made this difficult. I had to ask him to repeat his instructions several times.",5
332074,14-FEB-12,13-FEB-12,Jonathan,,fr,174.93.246.80,ren.gagn@sympatico.ca,14909954,000000123249964,4,3,,4
332075,14-FEB-12,13-FEB-12,Edgardo,,en,76.71.29.21,rmrodriguez@sympatico.ca,14910138,000000123238874,4,3,"I was just wondering why all of a sudden my computer is very slow,It used to be very fast and the technician said he cannot do anything about it, its my
computer causing the problem, i think
i just have to be patience and they cannot do anything about it.  ",5
332076,14-FEB-12,13-FEB-12,Wajdi,,fr,65.92.213.80,foujoyeux@bell.net,14905062,000000123252968,5,5,Monsieur Wajdi a fait un excellent travail. Il a tout vérifié mon outlook express avec succès:  je lui en suis très reconnaissant.Merci ! ,5
332077,14-FEB-12,13-FEB-12,Ramzi,,fr,174.92.233.153,giljack@sympatico.ca,14905430,000000123249030,5,4,,4
332078,14-FEB-12,13-FEB-12,Mariem,,fr,174.93.145.65,laurence.timmons@sympatico.ca,14907442,000000123240786,5,4,,4
332079,14-FEB-12,13-FEB-12,Jason,,en,76.65.227.52,karenmyers@sympatico.ca,14907054,000000123236909,5,4,This has nothing to do with the guy I spoke with on Monday the 13th but the wait time to speak with someone was ridiculous. I tried Saturday to speak with someone thru the chat line & the guy I talked with said the letter I received was fraud to call the fraud department??  Shouldn't all Bell customer service rep's know of this change. Weird don't you think. I would like a response back regarding this,4
332080,14-FEB-12,13-FEB-12,Mohamed,,fr,64.229.128.59,gregmarcil@sympatico.ca,14905624,000000123240631,4,4,"C'a pris 15 jours pour régler le problème de mon modem sans fils défectueux. et par la suite 12 jours pour rétablir mon courrier électronique qui avait été piraté.
Ce qui mets en cause les démarches antérieures au service d'aujourd'hui",1
332081,14-FEB-12,13-FEB-12,Mohamed,,en,184.148.174.18,majordad@sympatico.ca,14907998,000000123250284,5,5,Not stopping my services on Feb 13th when it was requested for Feb 25th,4
332082,14-FEB-12,13-FEB-12,Wayne,,en,70.24.149.101,rndlcon@sympatico.ca,14910142,000000123238510,5,5,I have been a long time Bell customer and it seems the only time I get any kind of break on my bill is when I complain about something. I think you should look at giving discounts for long searvice and not just when we complain  ,5
332083,14-FEB-12,13-FEB-12,Tine,,en,65.95.91.15,jjryan@sympatico.ca,14906574,000000123235792,5,5,,4
332084,14-FEB-12,13-FEB-12,Jay,,en,69.158.84.198,henski@sympatico.ca,14905844,000000123244630,5,5,,5
332085,14-FEB-12,13-FEB-12,Joyce,,en,69.158.84.198,henski@sympatico.ca,14905846,000000123244232,5,5,,5
332086,14-FEB-12,13-FEB-12,Uzair,,en,174.91.253.19,joycecaron@sympatico.ca,14906834,000000123238211,5,5,,5
332087,14-FEB-12,09-FEB-12,Ahmed,,en,174.88.42.92,mbacon60@sympatico.ca,14888016,000000123174845,1,1,Talk to  Tech. Rep. in the Toronto ON area,2
332088,14-FEB-12,13-FEB-12,Brent,,en,70.50.221.29,gkindarji@sympatico.ca,14905496,000000123250647,5,5,,5
332089,14-FEB-12,13-FEB-12,Carolina,,en,70.50.221.29,gkindarji@sympatico.ca,14905494,000000123241251,5,5,,5
332090,14-FEB-12,09-FEB-12,Mahender,,en,64.231.20.245,mastice@sympatico.ca,14887938,000000123173892,5,5,Less prompts and wait time to go through initially to speak to the right person.,5
332091,14-FEB-12,13-FEB-12,Suresh,,en,174.95.183.30,mardell@sympatico.ca,14908108,000000123248340,5,5,,5
332092,14-FEB-12,13-FEB-12,Mohammed,,en,67.68.178.151,steve.patrick@sympatico.ca,14911082,000000123246908,5,5,,4
332093,14-FEB-12,13-FEB-12,Elsy,,en,70.24.2.230,bronson@sympatico.ca,14903158,000000123238396,5,5,nothing more.,5
332094,14-FEB-12,13-FEB-12,Emely,,en,69.158.35.42,rick.harrison@sympatico.ca,14910048,000000123241450,5,5,Not one thing.,4
332095,14-FEB-12,13-FEB-12,Wafa,,fr,174.92.180.228,an_fillion@bell.net,14902296,000000123235885,5,5,avoir acces plus rapidement a un cinseille,4
332096,14-FEB-12,13-FEB-12,Awatef,,fr,70.55.179.182,f.desilets@sympatico.ca,14904896,000000123237849,2,2,Vérifier que le personnel bilingue s'exprime clairement dans les deux langues officiels ( les accents régionaux sont parfois difficiles à comprendre)! sans malice,3
332097,14-FEB-12,13-FEB-12,Ayesha,,en,76.64.97.206,corrsil@sympatico.ca,14903834,000000123252077,5,5,,5
332098,14-FEB-12,13-FEB-12,Shabbir,,fr,174.94.113.65,wwwmikerossetti.can@sympatico.ca,14912010,000000123252395,,,Why does this survay refuse to change to english? Maybe then I would give you a more honest response!@,
332099,14-FEB-12,13-FEB-12,Edgardo,,en,76.68.114.106,hardingplumbing@sympatico.ca,14905744,000000123243079,5,5,,5
332100,14-FEB-12,09-FEB-12,Karee-Anne,,en,174.89.131.254,mariecrowe@bell.net,14887732,000000123170752,5,5,,4
332101,14-FEB-12,13-FEB-12,Melvin,,en,67.68.57.132,bbrimble@sympatico.ca,14902736,000000123246145,5,5,Make it easier to find your phone numbers on your website,5
332102,14-FEB-12,13-FEB-12,Rajni,,en,70.53.84.114,rsdube@sympatico.ca,14910346,000000123241045,4,2,,5
332103,14-FEB-12,13-FEB-12,Joseph,,en,184.151.63.174,dan2just@sympatico.ca,14904038,000000123243411,4,5,,4
332104,14-FEB-12,13-FEB-12,Shawn,,en,70.26.88.182,jatk@bell.net,14906314,000000123244525,4,4,,4
332563,09-FEB-12,05-FEB-12,Med Amine,,fr,70.30.191.238,guy.vez@sympatico.ca,14864698,000000123069674,4,2,"Med Amine a réussi à me connecter à Internet cette journée là. Aujourd'hui, le 9 février, j'ai eu le même problème de connexion. Cependant j'ai réussi à me connecter grâce à l'aide de Windows XP. J'ai des problèmes de connexion depuis le debut de l'année 2012 et je ne sais pas pourquoi? J'ai besoin d'aide SVP me téléphoner 418-667-8626. Merci. Guy Vézina",4
332564,09-FEB-12,28-JAN-12,Hector,,en,64.228.139.67,helenvfioret@sympatico.ca,14774192,000000122893108,1,1,,1
332565,09-FEB-12,06-FEB-12,Luis,,en,174.88.51.16,summone@sympatico.ca,14878188,000000123088282,4,4,,5
332566,09-FEB-12,02-FEB-12,Omar,,en,70.30.68.220,vanderburgha@bell.net,14838398,000000123013725,1,1,Become familiar with email programs other than Microsoft. No one can tell me why I am unable to get into your server. I have paid for email and internet not Windows. (I hate Windows) I do not wish to chat I want answers.,1
332567,09-FEB-12,04-FEB-12,Med Ramzi,,fr,184.148.222.214,lmlavallee@bell.net,14857752,000000123060717,5,4,ok,5
332568,09-FEB-12,06-FEB-12,Alexandra,,fr,174.93.190.165,fabb2@sympatico.ca,14872316,000000123097563,5,4,,5
332569,09-FEB-12,03-FEB-12,Jason,,en,70.54.3.112,hjuby@bell.net,14844224,000000123032207,5,4,When a person is switching from a old e-mail address to a new e-mail address I suggest that the Bell person delete the old Security System on the same day they put in the new e-mail address.,
332570,09-FEB-12,03-FEB-12,Gunson,,en,65.95.48.69,waltfreda.schaafsma@sympatico.ca,14851914,000000123036130,1,1,do it properly - my Internet did not work after the service ,1
332571,09-FEB-12,03-FEB-12,Sanjiv,,en,65.95.48.69,waltfreda.schaafsma@sympatico.ca,14851916,000000123044691,5,5,did this the first time,4
332572,09-FEB-12,06-APR-10,JD,,en,67.239.20.27,denishelene@sympatico.ca,8347365,000000107545496,4,4,,4
332573,09-FEB-12,02-FEB-12,Nadine,,en,69.157.59.59,doris.bush@sympatico.ca,14829170,000000123011905,1,1,Allow callers to go directly to a real person.  Bell communication call in set up is the worst I have ever encountered.  The questions asked are miss leading--Cancel the call ment cancell my internet instead cancel the call I just made.  Ridiculous set up for a communication business.  Graham Bell would not be happy with you folks at all.,1
332574,09-FEB-12,06-FEB-12,Jason,,en,184.147.119.254,ag007@bell.net,14869752,000000123085304,5,4,,5
332575,09-FEB-12,02-FEB-12,Charles,,en,67.71.148.96,softail02@sympatico.ca,14837378,000000123003610,5,5,nothing,4
332576,09-FEB-12,06-FEB-12,Brittany,,en,184.147.199.116,suzy_friesen@sympatico.ca,14878232,000000123096826,4,5,"Call me with better offers on the services I pay for. I do not like to call and have to ask for a good deal, you guys should call me in order to keep my business.",4
332577,09-FEB-12,06-FEB-12,Ousmane,,fr,67.70.18.41,claude.denise@bell.net,14871228,000000123082903,4,4,,4
332578,10-FEB-12,29-DEC-11,Viency,,en,174.93.66.169,tylergordon@bell.net,14417110,000000122206593,5,5,stop calling me to get bell tv,5
332579,11-FEB-12,09-FEB-12,Mohammed,,en,74.15.53.37,andrewhstevens@bell.net,14880112,000000123169698,5,5,"

The technician provided complete and understandable service.  Nothing was left unanwered.",5
332580,11-FEB-12,04-FEB-12,Jacqueline,,en,70.26.172.83,dvoineag@sympatico.ca,14854944,000000123061665,5,5,"It seems that you are improving because the last two calls I got a very good service. 
However the previous experience was horrible this is why the answer from #4.",2
332581,11-FEB-12,09-FEB-12,Mohamed,,en,69.159.47.128,rvaillancourt@sympatico.ca,14890654,000000123177454,5,2,Next time get a telephone near the computer.,5
332582,11-FEB-12,09-FEB-12,Islem,,fr,74.14.208.248,mlapointe009@sympatico.ca,14888500,000000123176122,5,4,"Éviter l'envoie d'une lettre au client, alors que le modem a déjà été récupéré par le technicien lors de l'installation FFTH",4
332583,11-FEB-12,09-FEB-12,Noureddine,,fr,24.21.201.107,rmclick@sympatico.ca,14890326,000000123181323,1,4,"être plus rapide pour la résolution du probleme..
aussi de savoir pourquoi ceci est arriver..
nous n'avons pas eu aucune explication du pourquoi le probleme a été résolue ... ",1
332584,11-FEB-12,27-JAN-12,Adam,,en,70.29.75.148,sarah000@sympatico.ca,14768102,000000122875180,5,4,nothinh,
332585,11-FEB-12,09-FEB-12,Tracey D,,en,184.145.126.48,harold.roberts01@bell.net,14884574,000000123162189,5,4,"Not take so long to get to the People you want to talk to. 

Note: The Girl I spoke with was from NB and she was just great very plesent",4
332586,11-FEB-12,09-FEB-12,James,,en,76.71.54.142,bradandmissy@sympatico.ca,14881056,000000123173567,5,5,James was great right from the first hello.  There is nothing that could have made the experience better.,5
332587,11-FEB-12,09-FEB-12,Andrea,,en,76.71.54.142,bradandmissy@sympatico.ca,14881058,000000123172913,4,5,,5
332588,09-FEB-12,24-JAN-12,Joyce,,en,70.49.185.163,barry.zimmermann@sympatico.ca,14715430,000000122802256,3,1,"Showed up at appointment, if not, at least call.  (twice missed appointment by tech).",2
332589,09-FEB-12,06-FEB-12,Priyanka,,en,184.146.102.91,james.williams@sympatico.ca,14873570,000000123089933,4,4,"Too much blah up front such as try this etc. Should be have you tried, .....?",4
332590,09-FEB-12,05-FEB-12,Chad,,fr,64.229.132.79,genesisvictoria@bell.net,14864484,000000123079104,5,5,Aceler un peu plus le temps d'attente,5
332591,09-FEB-12,06-FEB-12,Rahul,,en,174.95.67.173,dngloe@sympatico.ca,14871876,000000123093534,4,3,,4
332592,10-FEB-12,09-FEB-12,Carlos,,en,65.92.64.88,royail@sympatico.ca,14890568,000000123173408,5,5,"Nothing at all, thank you. It was reassuring receiving the Bell update on our premises and services.",5
332593,10-FEB-12,09-FEB-12,Ali,,en,174.93.91.17,sjancen@sympatico.ca,14891246,000000123179160,3,5,Keep the job in Canada,3
332594,10-FEB-12,09-FEB-12,Nikitha,,en,64.229.94.13,jfenwick6@sympatico.ca,14885514,000000123180935,5,5,,5
332595,10-FEB-12,09-FEB-12,Kimberly,,en,76.70.65.62,mccorquodale@sympatico.ca,14888056,000000123172838,5,5,,5
333084,07-FEB-12,03-FEB-12,Eric,,en,69.158.91.77,william.condon@sympatico.ca,14852024,000000123043972,4,5,i had no help from the first operator. the 2nd was awesome!,4
333085,07-FEB-12,06-FEB-12,Kalyca,,en,69.158.236.81,m_brooks1@sympatico.ca,14875224,000000123085152,5,5,"all issues were adress immediately,Thank you",5
333086,07-FEB-12,06-FEB-12,Heni,,fr,70.51.6.226,pbois@bell.net,14876614,000000123098177,5,4,"Lorsque je me suis rendu compte que ma consommation Internet allait dépasser mon forait j'ai appelé pour ajouter 40 Gig.  malheureusement on ne m'a jamais indiqué que ce ne serait pas appliqué immédiatement.  Je me suis donc retrouvé avec la consommation excédentaire à payer ainsi que le 40 gig additionnel commandé.

Le fait que le service Internet disponible soit inadéquat me fait réfléchir à passer à un autre fournisseur même si je fait parti de la famille Bell.  J'espère Fibe depuis maintenant plus de 2 ans.",2
333087,08-FEB-12,04-FEB-12,Alonia,,en,64.228.83.249,cconner@sympatico.ca,14853890,000000123052019,3,1,Solve the problem that I called about.,
333088,08-FEB-12,06-FEB-12,Sondes,,fr,184.144.153.54,michel.lavigne9@sympatico.ca,14875771,000000123095274,5,5,,5
333089,08-FEB-12,06-FEB-12,Andy,,en,70.53.230.108,dmeadows@sympatico.ca,14871866,000000123087498,4,4,Person helping me sounded very sad or had had a very bad day!!!,5
333090,08-FEB-12,01-FEB-12,Karen,,en,184.146.121.146,d.dawson@sympatico.ca,14814202,000000122984552,5,5,"the after effects....
installer came Friday instead of on the requested Monday , security service was then removed after and has not been recovered yet (Feb 8)",3
333091,08-FEB-12,05-JAN-12,Patrick,,fr,70.55.181.171,ymcharronCHARRON@sympatico.ca,14503700,000000122356830,5,5,,5
333092,08-FEB-12,04-FEB-12,Roy,,en,70.29.23.118,dstortini@sympatico.ca,14854912,000000123063555,4,4,A week and a half prior to this I called in because I was having problems with my internet and tech that I spoke with told me that the issue was that my modem was defective and placed an order to have me sent a new modem and said I would receive it in 3 to 5 business days. 3 days later called in to check on the status of the order to  that had not been processed and it will take 3-5 days for me to receive modem. Called back a 3 time 4 days later and told the same thing order had not been processed and will have to wiat 3 to 5 business days. Called back on feb 4 4 days later only to be told that order had been cancelled. I was pleased with the service I got on feb4 because they did arrange to have a tech come to my house 2 days later to check my line and install a new modem. What I am upset about is that it took 3 prior calls and almost 2 weeks without internet service before I got the service i desired. had any of the reps that I had spoke to to prior to this had done there job I would of had the issue resolved earlier and my internet restored much earlier. You need to address repeat caller issues People should not have to call in multiple times before they get there issues resolved. ,3
333093,08-FEB-12,25-JAN-12,Kayange,,en,70.29.17.46,tktovell@sympatico.ca,14741756,000000122822280,5,5,Nothing. Kayange was very helpful in resolving my problem.,3
333094,08-FEB-12,06-FEB-12,Alexandre-Hugo,,fr,76.68.203.134,lavoiefac7@sympatico.ca,14874772,000000123090614,5,5,existe t il autre prix meilleur merci a l avance si oui,5
333095,08-FEB-12,01-FEB-12,Ericka,,en,70.24.93.162,sii1@sympatico.ca,14823798,000000122983108,1,1,Fix my problem.,2
333096,08-FEB-12,03-FEB-12,Denys,,en,74.14.40.187,gordlind@bell.net,14843814,000000123037520,4,2,Please let us know if our Bell router from you is indeed a WIRELESS one.  It would appear that it is not.,4
333097,08-FEB-12,04-FEB-12,Eka,,en,70.50.40.131,braddeakos@sympatico.ca,14853602,000000123064681,4,3,I have no complaint with this particular customer service however the person I dealt with in December could have explained the details of following bills a little clearer. I was left with the impression that my next bill (February) would have included the new rates...a little more clarity would be appreciated.,4
333098,08-FEB-12,06-FEB-12,Hanene,,fr,184.148.213.152,jeanlu@sympatico.ca,14873754,000000123091026,4,4,???,4
333099,08-FEB-12,02-FEB-12,Catherine,,en,64.228.142.14,osinga@sympatico.ca,14835344,000000123010418,5,5,,5
333100,08-FEB-12,24-JAN-12,Hector,,en,65.95.132.164,t.sterritt@sympatico.ca,14727448,000000122795655,5,5,,5
333101,08-FEB-12,06-FEB-12,Lilian,,en,70.26.90.7,sinolog@sympatico.ca,14877928,000000123090022,3,2,,3
333102,08-FEB-12,06-FEB-12,Basker,,en,70.26.90.7,sinolog@sympatico.ca,14877930,000000123082679,2,2,,3
333103,08-FEB-12,06-FEB-12,Cristobal,,en,69.156.116.165,rob_murray_67@sympatico.ca,14877274,000000123098609,1,1,fixed the problem ,2
333104,08-FEB-12,27-JAN-12,James,,en,70.52.5.168,lothar.barth044@sympatico.ca,14764232,000000122872275,4,4,,4
333105,08-FEB-12,02-FEB-12,Jose,,en,69.156.98.234,rfleming_6@sympatico.ca,14836222,000000123021278,5,5,,5
333106,08-FEB-12,04-FEB-12,Adalberto,,en,184.145.4.54,gswing@bell.net,14855866,000000123065152,3,4,"while talking on the phone to the rep,
REboot came on the screen, Iasked should I click on it , he said not until I try something .After a short time I clicked on it and my homepage 
appeared . From then on it has been working . Any compensation forthcoming  ",5
333107,08-FEB-12,03-FEB-12,Darwin,,en,65.95.109.16,gferney@sympatico.ca,14843638,000000123044848,5,5,,5
333108,08-FEB-12,05-FEB-12,Josue,,en,76.70.69.154,glennco@bell.net,14864592,000000123071439,5,5,"? I dont think your tech could have been any better. He was very polite and very helpfull.
But he was not in CANADA???",5
333109,08-FEB-12,30-JAN-12,Ashley,,en,70.31.52.232,meg13@bell.net,14794832,000000122932915,5,4,I spoke to two client representatives whose accents make it almost impossible to understand them. I do have tinnitus so that complicates things. They were working hard to please but it was not satisfactory.,4
333110,08-FEB-12,06-FEB-12,Franssesca,,en,70.30.48.193,bujtas@sympatico.ca,14870756,000000123096734,4,4,,
333111,08-FEB-12,04-FEB-12,Mourad,,fr,70.53.241.252,etoile4043bise@sympatico.ca,14855214,000000123058504,3,1,j'ai de la difficulté à comprendre les langues étrangères ,4
333112,08-FEB-12,05-FEB-12,Srinivasan,,en,174.89.64.219,monte107@bell.net,14867012,000000123079435,5,5,,5
333113,08-FEB-12,06-FEB-12,Tyrone,,en,74.14.66.200,ruth.insole@sympatico.ca,14877494,000000123096472,3,4,explane things for a 91 year old senior tounderstand the use of computer,2
333114,10-FEB-12,09-FEB-12,Susy,,en,69.158.77.55,ron216@sympatico.ca,14890498,000000123178895,4,5,,5
333115,10-FEB-12,10-FEB-12,Baltharaj,,en,64.231.87.48,tedbiz@sympatico.ca,14891884,000000123182816,1,1,stop apologizing every 5 seconds and fix my connection issues,1
333571,07-FEB-12,03-FEB-12,Stephan,,en,70.54.148.248,weyallathome1@bell.net,14851984,000000123044483,5,5,nothing,5
333572,07-FEB-12,06-FEB-12,Madhu,,en,174.95.210.111,gnrichards@sympatico.ca,14872910,000000123094829,5,4,,5
333573,07-FEB-12,01-FEB-12,Julie,,fr,174.92.238.37,sylvain.beauregard4@sympatico.ca,14824368,000000122996286,3,2,rien dans le moment présent,3
333574,07-FEB-12,27-JAN-12,Katrina,,fr,70.49.53.8,denise.martel@bell.net,14759384,000000122864008,5,5,,4
333575,10-FEB-12,09-FEB-12,Ryan,,en,76.65.131.137,ruth.gaudreau021@sympatico.ca,14890646,000000123161285,,,"Stop making errors month after month - I spend at least one hour a month with Bell because my bills are always, and I mean always, incorrect.  I call, I am promised a correction on my next bill, am given a confirmation number, the whole polite thing, am told to pay the present bill even if it is wrong and will be given a credit - never happens.  The following month, the bill comes in even HIGHER THAN THE LAST ONE.  I am totally frustrated with Bell - The agents are very nice and polite, but I need efficiency.  I do not intend to pay this months's bill as it is over the top with errors.  I contacted Videotron yesterday and they have given me a better bundle than Bell, with no aggravation since they have our cable for TV., a better rate for telephone and Internet with the same services.  Tell me what you would do.  What has happened to Bell - this is what happens when you cut staff to appease to the shareholders, but your business suffers.  The shareholders walk out with full pockets but the little guy at the end of the line is left in the lurch.  Very sad situation. Unless my bill is corrected and resolved immediately, I am going with Videotron - sorry - I have been with Bell for so many years, but all bad things must come to an end.",1
333576,10-FEB-12,09-FEB-12,Ivan,,en,76.65.186.176,janet.neville@sympatico.ca,14885176,000000123168999,5,5,,4
333577,10-FEB-12,09-FEB-12,Domnic Francis,,en,174.89.27.80,fkwas@sympatico.ca,14883590,000000123169388,5,5,It was great service keep it up,5
333578,10-FEB-12,09-FEB-12,Tera,,en,184.147.187.112,karen.farrow@sympatico.ca,14886118,000000123172921,4,5,Speed up your computers - there were long wait periods.,5
333579,10-FEB-12,09-FEB-12,Naoufel,,fr,70.26.199.201,jean-guy.miller2@sympatico.ca,14885340,000000123161343,3,2,,4
333580,10-FEB-12,09-FEB-12,Stephen,,en,70.30.46.190,tony.clark@bell.net,14892138,000000123181997,4,4,"There was a slight misunderstanding about the actual problem.  I was given more information to resolve it than I needed. 

However, it was resolved well.",5
333581,10-FEB-12,09-FEB-12,Mathew,,en,70.30.46.190,tony.clark@bell.net,14892140,000000123180995,5,5,,5
333582,10-FEB-12,01-FEB-12,Yassine,,fr,70.53.145.119,francois.deak020@sympatico.ca,14815844,000000122993267,4,4,expliquer mieux la facturation et la rendre plus simple...,4
333583,10-FEB-12,09-FEB-12,Mohsen,,fr,65.94.163.77,gagne.robert.g@sympatico.ca,14883926,000000123170465,5,5,,5
333584,10-FEB-12,09-FEB-12,Fourat,,fr,69.159.92.57,marichette13@sympatico.ca,14887708,000000123178968,5,5,,5
333585,10-FEB-12,09-FEB-12,Khan,,en,69.158.67.94,qwight@sympatico.ca,14889850,000000123174354,4,4,"My phone volume is normal in everyday conversation; I found the volume from your representatives weak.",4
333586,10-FEB-12,09-FEB-12,Ibtissem,,fr,69.159.92.57,marichette13@sympatico.ca,14887710,000000123172530,4,2,"La personne ne pouvait résoudre mon problème mais, elle m'a référer a quelqu'un qui m'a téléphoner à 17hre. Elle a fait son possible et était très gentille.",5
333587,10-FEB-12,09-FEB-12,Igor,,en,184.144.69.81,e_s_stew-r@sympatico.ca,14883120,000000123182065,4,4,Just let me Know the best way to use e-mail,5
333588,10-FEB-12,09-FEB-12,Julie,,fr,65.93.128.109,joseegagnon_67@sympatico.ca,14885866,000000123178060,4,5,,5
333589,10-FEB-12,09-FEB-12,Orlando,,en,76.69.112.198,ROCK_DEZAINDE_4@sympatico.ca,14879452,000000123168033,5,3,,4
333590,10-FEB-12,09-FEB-12,Suzon,,en,67.71.11.17,helen.mills2@sympatico.ca,14884648,000000123173477,4,4,nothing,4
333591,10-FEB-12,09-FEB-12,Wassim,,fr,65.93.124.167,ti-fred.belier06@sympatico.ca,14892038,000000123171716,5,4,,5
333592,10-FEB-12,06-FEB-12,Gopi Rathinam,,en,70.54.105.116,jeannie.roberts@sympatico.ca,14873760,000000123081352,3,3,"To have some one here in Brampton. Look into the problem. I waited five days for this to be resolved.
Was not very pleased at all.
But thx to the one who fixed my problem . With my internet.
Cheers
Jeannie.",5
333593,10-FEB-12,09-FEB-12,Ever,,en,216.16.241.195,edbenson@sympatico.ca,14883160,000000123165778,5,5,Nothing,5
333594,10-FEB-12,09-FEB-12,Juan,,en,74.15.90.81,fbutters@sympatico.ca,14883508,000000123159668,5,5,,5
333595,10-FEB-12,09-FEB-12,Wissem,,fr,184.145.213.167,serge.laferriere@sympatico.ca,14891022,000000123171109,4,4,"Vos techniciens devraient avoir un ton moins ""arrogant"" ou ""au-dessus de ses affaires"" lorsqu'ils nous parlent.  Si on appelle c'est parceque tout autre option a été épuisée...",4
333596,10-FEB-12,09-FEB-12,Lamya,,en,64.228.214.59,peter.horlock@sympatico.ca,14889524,000000123170984,3,1,Get a definitive ruling on whether we can change our email addresses or not,2
333597,10-FEB-12,06-FEB-12,Adam,,en,64.231.114.114,rnoble_3@sympatico.ca,14877258,000000123086353,5,5,My recent experience with Adam was excellent.  He listened with an intent to resolve my issue that started 2 yrs ago and did.  I haveen't received the mailing labels in order to return modem and I won't before we leave on VAC this MO Feb 13.  I will not have a chance to return pkg till 1st part of March.  The final step of this resolution.,4
333598,10-FEB-12,09-FEB-12,Alain,,fr,174.88.0.27,crimimi@sympatico.ca,14882074,000000123164996,5,5,temps d'attente moins long quoi que le représentant était très efficace.,4
333599,10-FEB-12,09-FEB-12,Erick,,en,184.148.178.109,caznizman@sympatico.ca,14881430,000000123175722,5,5,nothing,5
333600,10-FEB-12,09-FEB-12,Shabbir,,en,70.26.59.254,garzamussie@bell.net,14884004,000000123181164,5,5,your doing very god i love bell,5
333601,10-FEB-12,09-FEB-12,Wafa,,fr,67.68.73.252,therese_labbe@sympatico.ca,14891992,000000123162888,5,4,rien tout  était  parfait ,5
333602,10-FEB-12,09-FEB-12,Shakeel,,en,70.55.29.60,tomco@sympatico.ca,14892126,000000123181428,5,5,,4
333603,10-FEB-12,09-FEB-12,Joy,,en,74.15.88.202,bmak1@sympatico.ca,14880920,000000123177659,4,4,,4
333604,10-FEB-12,09-FEB-12,Mounira,,fr,74.14.205.188,claire_beaudin@sympatico.ca,14881824,000000123162848,5,4,"je crois que les lignes de internet dois etre verifier plus souvent car j,ai eu une experience tres mauvaise tout personne qui a utiliser mon ordinateur me disait de changer a videotron pour la vitesse",4
333605,10-FEB-12,09-FEB-12,Aquiles,,en,76.69.238.152,rsaliba@sympatico.ca,14890598,000000123182466,4,4,,4
333606,10-FEB-12,09-FEB-12,Irving,,en,174.93.44.153,moonilal@sympatico.ca,14888620,000000123165011,5,4,Send someone to my home to do it for me,5
333607,10-FEB-12,09-FEB-12,Yassine,,fr,199.243.142.180,gilllaroche@sympatico.ca,14884224,000000123179235,5,5,RIEN,5
333608,10-FEB-12,09-FEB-12,Imen,,fr,76.69.223.182,claire.ledoux@sympatico.ca,14881820,000000123166011,2,1,faire des tests,
332105,10-FEB-12,09-FEB-12,Zahid Ahmed,,en,65.95.249.105,cooperwells@sympatico.ca,14881982,000000123165078,5,5,,5
332106,13-FEB-12,12-FEB-12,Hugo,,en,70.31.47.158,peter.wroldsen@sympatico.ca,14899226,000000123226617,1,1,"When a customer suggests that the problem might be a bad ethernet cable, don't tell him that it is very unlikely that the cable is the problem.  The rep told me that I HAD to take my computer to a computer repair service and tell them that the Network Adapter was not working.  I wasted two trips and $90 going to a repair store.  On the second trip, I had to bring in the ethernet cable provided by Sympatico to the store. The repair gentleman showed me that it was a faulty cable and I purchased a new one.
 
Since I am paying too much for my home phone and Sympatico, and Bell Mobility will not give me a competitive price for an iPhone contract, I am going to terminate all Bell services when my contracts expire.
I have never heard of such high prices and bad service from any of my friends who are 100% Rogers.",1
332107,13-FEB-12,12-FEB-12,Aswathy,,en,70.31.40.141,dorothymcgregor@sympatico.ca,14895230,000000123230724,5,5,"nothing, she was amazingly helpful and patient",5
332108,13-FEB-12,12-FEB-12,Omar,,en,216.218.29.169,sadi.tohme@sympatico.ca,14900076,000000123229090,1,5,,4
332109,13-FEB-12,12-FEB-12,Celina,,en,184.146.138.39,millcec@sympatico.ca,14898586,000000123233903,2,3,"this person had an attitude problem and was reluctant to help, however in the end she did comply.  PR lacking",3
332110,13-FEB-12,12-FEB-12,Malek,,fr,142.39.230.100,jj8326@sympatico.ca,14896836,000000123223208,5,5,"Tout était parfait. Le temps d'attente était aussi très court. Un example parfait de service à la clientèle exemplaire. Je ne me gêne pas pour me plaindre quand ça va mal, mais j'aime bien aussi le mentionner quand les choses vont bien. Votre représentant a été exemplaire et très patient. Merci.",5
332111,13-FEB-12,09-FEB-12,Mario,,en,184.147.61.173,maurieh@sympatico.ca,14887984,000000123175598,2,1,The computer was jammed by an overloaded incoming attachment (6.4 MB)  The Bell people were unable to inform me of this. ,3
332112,13-FEB-12,03-FEB-12,Divya,,en,69.157.41.217,rdeluca@sympatico.ca,14849350,000000123039822,2,1,find out how I can get on the internet with my laptop.,4
332113,13-FEB-12,09-FEB-12,Vidya,,en,174.95.215.34,peed01@bell.net,14889474,000000123166160,4,4,,4
332114,13-FEB-12,12-FEB-12,Radhika,,en,174.95.190.176,vmallen@sympatico.ca,14901258,000000123223413,1,1,Have someone who can speak english take calls...,1
332115,13-FEB-12,09-FEB-12,Matthew,,fr,70.53.184.97,madjid.boudjit@sympatico.ca,14887468,000000123169589,1,1,"Placer des agents plus sérieux et compétents qui savent oû pitoner sur leurs outils de travail !!!
Mon problème s'est aggravé puisque l'agent Matthew (X5224) qui était supposé comprendre ma requete et me faire une offre (B36Q52A3), m'a collé une commande Fibe25(B36Q62T2) qui n'a jamais été discutée durant l'appel et voila maintenant que je dois passer 2 heurs au téléphone à chaque jour pour plaider ma cause et résoudre le problème.
Bravo le service à la clientèle de Bell !!!",1
332116,13-FEB-12,12-FEB-12,Bhavani,,en,174.92.98.190,rickcape@bell.net,14899734,000000123224065,4,4,,5
332117,13-FEB-12,09-FEB-12,Catherine,,en,184.147.183.32,scheellt@sympatico.ca,14890926,000000123178007,4,5,"Assisting the first call that I expressed a problem; it was only when I said that I was going to sign up with competition did I get action.",4
332118,13-FEB-12,12-FEB-12,Juan Carlos,,en,69.159.60.61,gsaucier@sympatico.ca,14896070,000000123230652,4,4,Understood each other a little better.,5
332119,13-FEB-12,09-FEB-12,Melinda,,en,70.27.239.137,tracyc91@sympatico.ca,14892182,000000123165912,4,4,Billing dept & loyal dept sh/connect to avoid billing errors after Bell offered promo to client.,4
332120,13-FEB-12,09-FEB-12,Celina,,en,184.147.214.225,thebroadbents@sympatico.ca,14891956,000000123170975,1,1,"Please use peiople who I can hear, the tech people did not speak english well and the connection was poor so I could not hear them. They did not resolve anything.",2
332121,13-FEB-12,12-FEB-12,James,,en,174.88.204.254,kirtley@sympatico.ca,14897398,000000123226626,5,5,Try to get people that speak English. I was very happy with the representative he spoke  great English. Sometimes it is hard to communicate with someone who doesn't speak proper English. I was very happy with the fellow that I talked to.,5
332122,13-FEB-12,04-FEB-12,Emely,,en,174.95.103.123,e.macneil@sympatico.ca,14854958,000000123050221,5,4,,5
332123,13-FEB-12,12-FEB-12,Mourad,,fr,76.71.183.33,jgisabelle@sympatico.ca,14896782,000000123224861,4,4,,4
332124,13-FEB-12,12-FEB-12,Reuben,,en,65.93.85.77,jferrow@sympatico.ca,14896768,000000123225393,3,2,"It took 2 hours to resolve my problem and I'm still having problems with my wireless laptop not being able to connect to the internet.
I'm not very happy that you cut my phone off due to the miscomunication, and if there was an emergency how am I to call 911.
I think this is bad buisness on your part to put my family in danger due to cutting my phone off.
You are likely to loose a customer because of this.",1
332125,13-FEB-12,12-FEB-12,Luis,,en,50.101.71.106,thomas.bookey@sympatico.ca,14900964,000000123233070,5,5,It was perfect.,5
332126,13-FEB-12,09-FEB-12,Pradheep Kumaar,,en,74.15.23.29,and.rea@bell.net,14880040,000000123178751,3,4,"in the process of fixing the problem, my pictures were lost",3
332127,13-FEB-12,12-FEB-12,Daniel,,en,74.14.155.66,davidhiscock@bell.net,14894928,000000123233376,5,5,,5
332128,13-FEB-12,12-FEB-12,Priyojoy,,en,74.14.155.66,davidhiscock@bell.net,14894930,000000123232870,5,5,,5
332129,13-FEB-12,12-FEB-12,Joe,,en,65.95.152.105,rosemarybellamy@bell.net,14899934,000000123234652,5,5,,5
332130,13-FEB-12,12-FEB-12,Valerie,,en,74.15.24.119,hcmq@bell.net,14896202,000000123233289,5,5,,5
332131,13-FEB-12,12-FEB-12,Marcus,,en,174.112.18.175,bernice.davis@sympatico.ca,14893862,000000123225723,1,1,"Firstly - We should have been warned that the system was doing maintenance instead of saying the page was no longer available. Secondly the page (ie: billing info) still doesn't work. It is tied up in an endless loop which keeps asking for your password everytime but never actually accesses your data. How idiotic are the programming staff that messed that up or is it a Sympatico issue?
",1
332132,13-FEB-12,12-FEB-12,Rahul,,en,70.24.170.42,niepewnymiroslaw1@sympatico.ca,14898896,000000123231089,1,1,,3
332133,13-FEB-12,09-FEB-12,Susy,,en,70.50.149.48,james.canzi093@sympatico.ca,14885114,000000123172988,5,5,,5
332134,13-FEB-12,12-FEB-12,Selim,,fr,65.92.36.33,p.salvail@sympatico.ca,14899046,000000123232277,5,4,"s'il y avait une possibilité de dresser une listedes problemes que l'on peut rencontrer et qu'en identifiant celui qui nous concerne ,nous pourrions le résoudre d'un seul clique.",5
332135,13-FEB-12,12-FEB-12,Himanshu,,en,70.31.63.127,glmattice@sympatico.ca,14895982,000000123223042,4,4,,5
332136,13-FEB-12,09-FEB-12,Liza,,en,74.14.96.4,sarahjackel@sympatico.ca,14890854,000000123163786,3,4,SHE DIDN'T SEEM TO HAVE ALL THE INFORMATION AT HAND. ,4
332596,11-FEB-12,11-FEB-12,,,fr,70.48.93.216,,,,1,4,"Ce sondage a pour but de vous faire part de nos interrogations concernant vos promotions, ici, nous parlons de l'offre récepteur enregistreur à 0$ avec 3 services qui est sur votre site. Quand on a rejoint un conseiller pour faire notre demande, on a eu droit à un non catégorique, celui-ci a essayé de nous proposer la location à 13$ par moi. Pourtant l'offre est claire, GRATUIT AVEC 3 SERVICES. Nous avons du argumenter et on nous a référé à 3 autres personnes avant de finalement accéder à notre demande!!!! C'est quoi la pogne? On a perdu 3/4 d'heure. Ma question est la suivante; est-ce que cette offre est un piège à cons ou quoi? Nous pourrions si nus le voulions faire une plainte à la Protection du Consommateur, ce qui nous a fIt changer d'idée, c'est la gentillesse de l'installateur qui est passé ce matin, il a pris le temps de nous expliquer le fonctionnement de notre appareil et a été très professionnel et très disponible. Pourquoi doit-on toujours se battre et argumenter pour obtenir un service auquel on a droit. C'est la même chose avec notre service de cellulaire. On doit téléphoner chaque mois pour demander notre facture unique......on le fait depuis OCTOBRE 2011....et ce n'est pas encore réglé. Pourtant, à chaque mois, le conseiller nous assure que tout sera réglé le mois suivant. On est en février.......je trouve ça vraiment pénible, de plus en plus, surtout qu'on est des fidèles clients depuis 25 ans.",1
332597,11-FEB-12,27-JAN-12,Pamela,,en,174.88.149.73,coldon4k@sympatico.ca,14758778,000000122867791,3,3,"I am bilingual so to get a better understanding I asked for a French person, thinking I could do better than the last two calls. I asked where he was working from and he said Northern Africa. His French was heavy Parisian French and very difficult to understand. I thought I might get someone from Québec. From him though I was able to figure out my problem and after talking to him I resolved my problem myself. My 'Hotmail' program, without my knowledge had duplicated every e-mail on my 'Outlook Express' program for the last year. I had 2565
e-mails to cancel!! I never  use  'Hotmail' and I will try to cancel it. My biggest concern with Bell is that it is very difficult to get a Canadian person (French and/or English) to answer any of our technical computer problems. It is sad!!",2
332598,11-FEB-12,02-FEB-12,Iris,,en,67.68.9.94,darusselo@sympatico.ca,14828662,000000123007719,1,1,"Fix Computer by tech.
Still not working, says can not check
",1
332599,11-FEB-12,09-FEB-12,Wayne,,en,65.95.102.249,shelleys@bell.net,14891144,000000123180997,5,5,,5
332600,11-FEB-12,03-FEB-12,Vidya,,en,50.101.171.244,marsha-normanc@sympatico.ca,14847216,000000123032191,1,1,Suggested I buy a router to add to my White bell box.  not working!!!!!!!Said he would call me back...that was a couple of days ago.  I guess I have to call back or just go to another provider:(,2
332601,11-FEB-12,01-FEB-12,Luis,,en,74.14.187.175,tonyderisi@sympatico.ca,14824866,000000122997054,5,5,,5
332602,11-FEB-12,03-FEB-12,Maureen,,en,76.69.130.19,tdecker@sympatico.ca,14851248,000000123039666,4,4,,3
332603,11-FEB-12,09-FEB-12,Sean,,en,74.14.168.136,g.zakhour@sympatico.ca,14883882,000000123168741,5,4,thanks to  SEAN,5
332604,11-FEB-12,06-JAN-12,Pavan,,en,174.95.70.90,ted.patterson@sympatico.ca,14516934,000000122366060,5,5,,5
332605,11-FEB-12,09-FEB-12,Rohit,,en,70.54.7.97,skeet2mindy@bell.net,14891264,000000123179855,4,4,"Not very much, the final outcome was very satisfactory.",4
332606,12-FEB-12,09-FEB-12,Rym,,fr,70.48.24.170,gaston.lagace@sympatico.ca,14884010,000000123166465,4,4,"je ne reproche rien a la dame qui m'a répondu elle a donnée 110% ,mais j'aimerais mieu un francais parlé du Québec",4
332607,12-FEB-12,09-FEB-12,Pedro,,en,74.15.57.187,erika.thimm@sympatico.ca,14883350,000000123160615,5,5,,5
332608,12-FEB-12,23-NOV-11,Bobbie-Jo,,en,74.12.97.122,p_yuen@sympatico.ca,14080402,000000121434910,4,4,My bad experience with your cell phone (wireless) had put a very very sour taste in my feelings of Bell.  I left Rogers for you guys after over 20 years of service.  Every time I talk to someone I get a misleading information that cause me time and money.  I can't wait until my contract is up for renewal.  Bell better come up with a deal that will keep me! and the upgrades better make up for the money that I have to spend for your misleading informations!!!,2
332609,12-FEB-12,09-FEB-12,Rene Jose,,en,184.144.138.214,janismachin@sympatico.ca,14885204,000000123168231,5,5,"None, it was very good",5
332610,12-FEB-12,09-FEB-12,Alain,,en,64.229.86.61,rosscarson@sympatico.ca,14890542,000000123175924,4,4,,5
332611,12-FEB-12,05-FEB-12,John,,en,174.92.67.91,cds2@sympatico.ca,14863188,000000123071448,4,4,,4
332612,12-FEB-12,24-JAN-12,Joseph,,en,174.93.63.205,ttu6@sympatico.ca,14728006,000000122798412,5,5,"I do wish that Bell had a one number that I can call to inquirer about all my services instead of transferring me from one department to another department,like when I called about my internet and need to ask about my Tv service,I would have to be transferred to the other department and have to wait again for the next available representative.This is a wasted of my time.I don't see why one representative can not see to all three services,After all isn't all these services belong to 
BELL? This show no unity in BELL.Or is that people at BELL are incapable of handling more responsibility.??????",5
332613,12-FEB-12,09-FEB-12,Carlos,,en,184.146.115.104,stephen.mok@sympatico.ca,14891508,000000123172398,5,5,"The folks on the phone should be more helpful / efficient. It's obvious that it's not a line problem, the phone that i was using and the PC internet all came thru the same wall jack, and the phone line was properly filtered.  As such, the problem is in the modem or associated equipments.",5
332614,12-FEB-12,05-FEB-12,Sihem,,fr,67.68.147.44,alain.breton@bell.net,14862212,000000123073425,4,5,C'était correct.,4
332615,08-FEB-12,02-FEB-12,Jamel,,fr,174.93.202.212,rosanne.guerin@sympatico.ca,14836594,000000123013035,4,4,"rien pour cette fois 
mais parfois ont de la misere a rejoindre un personne  pour nous aide 

",4
332616,08-FEB-12,06-FEB-12,Amanda,,en,174.94.123.130,fiore.salucci@sympatico.ca,14872412,000000123092780,4,4,Verify details in old 12 month plan and it's benefits to customer and apply it to the new plan .,4
332617,08-FEB-12,23-JAN-12,Eduardo,,en,65.92.196.221,tanyajones@bell.net,14713246,000000122768102,5,5,,3
332618,08-FEB-12,04-FEB-12,Bob,,en,67.71.140.231,london.canine@sympatico.ca,14857774,000000123058594,4,5,,4
332619,08-FEB-12,25-JAN-12,Jessica,,en,70.30.16.30,billtate@bell.net,14730512,000000122825317,4,4,It has to do with your billing protocol. By putting a rate increase on page 4 and page 7 of a bill is not only intellectually dishonest but morally bankrupt as well.. ,3
332620,08-FEB-12,06-FEB-12,Zaccheus,,en,50.100.45.51,brown_30@sympatico.ca,14870700,000000123096674,4,4,,4
332621,08-FEB-12,06-FEB-12,Jeff,,en,74.14.200.48,devaldecyr@sympatico.ca,14871774,000000123083608,4,4,speed,5
332622,08-FEB-12,01-FEB-12,Adnen,,fr,50.100.132.171,lulugil@sympatico.ca,14819726,000000122987697,4,5,"tout a été effectué parfaitement.

Merci.",5
333116,10-FEB-12,09-FEB-12,Mudilyar,,en,70.50.99.65,warren012@sympatico.ca,14892535,000000123171963,2,2,"I had an extremely dificult time understanding the technicial and had to ask him to repeat most of our conversation over and over. So having a technician who speaks English without an accent is first! In several instances, I simply gave up and went on with the next question.  In the end, he told me we didn't have the service we thought we had for several years and said in order to have it, we needed to have a different service for less money and a one time charge of $49.95.  All to be completed in 3 days.  We still think that we have the service he described and have already paid the extra one time charge.  In the meantime, we have compared our total charges with our neighbor who has the same three services from Bell and find that we are paying more that $20 extra for our home telephone and from our perspective our internet service is sadly lacking.  ",1
333117,10-FEB-12,09-FEB-12,Marwen,,fr,70.24.236.130,leger.s@sympatico.ca,14886776,000000123170519,4,4,,4
333118,10-FEB-12,09-FEB-12,Hedi Sadek,,fr,174.89.208.25,bibiane.pelletier025@sympatico.ca,14880768,000000123164604,2,2,"Service agréable mais erronné: a dit que le Fibe 10 coûterait $39.95 les 3 premiers mois et $49.95 par la suite avec un paiement unique de $49.95 pour le modem (location terminée à vie). Aujourd'hui, une autre personne m'a dit que le tarif serait de $44.95 les 3 premiers mois et de $54.95 par la suite !!! Deux discours différents à 2 jours d'intervalle....
",2
333119,10-FEB-12,09-FEB-12,Carlos,,en,70.54.13.220,jdpicardo@sympatico.ca,14885328,000000123169238,4,4,"Customer care representative qualified his help by saying that he may not be able to help, and I may stil  have to take my computer to a local computer shop to be cleaned up of cookies, etc. ",4
333120,10-FEB-12,09-FEB-12,Hedi Sadek,,fr,70.51.202.89,yvan_trudel_77@sympatico.ca,14892832,000000123160210,4,4,"Peut-être un peu moins d'attente sur la ligne. Cela étant dit, Hedi est un exemple à suivre par ses confrères de travail. Merci beaucoup.",4
333121,10-FEB-12,09-FEB-12,Dashrathan,,en,174.91.150.239,r.lang@sympatico.ca,14889870,000000123165182,3,2,,3
333122,10-FEB-12,06-FEB-12,Mohamed,,fr,69.156.85.23,LisetteCharbonneau1@sympatico.ca,14869532,000000123089354,4,5,respecté les ententes que l'on prend comme ca on ne serait pas toujours obligé de rappelé sans cesse pour obtenir gain de cause ,3
333123,10-FEB-12,03-FEB-12,Dylan,,en,174.93.86.9,johnjomorgan@sympatico.ca,14845318,000000123032750,5,5,"Responses above apply to gentleman from the loyalty group, He was very helpful, Our first call was to a telephone rep who would not refer us to the loyalty group and said we had to call each division separately. we finally were referred to loyalty from a lady from express vu. It was very frustating at the start",4
333124,10-FEB-12,09-FEB-12,Jessica,,en,64.231.189.127,vajanous@sympatico.ca,14892327,000000123175096,5,5,There was some backround noise so I couldn't hear properly at times but the lady helping me was very patient.A clear reception would help.,5
333125,10-FEB-12,09-FEB-12,Asir raja,,en,184.151.63.221,elmer.martin@bell.net,14883268,000000123179919,5,5,,5
333126,10-FEB-12,09-FEB-12,Abdul,,en,76.71.152.196,dcarcher@sympatico.ca,14882472,000000123181590,1,1,Get a replacement to our house faster than 3 - 5 business days,2
333127,10-FEB-12,09-FEB-12,Juan,,en,74.15.90.81,fbutters@sympatico.ca,14883510,000000123159526,5,5,,5
333128,13-FEB-12,12-FEB-12,Madhu,,en,65.94.99.184,j.l.potter@sympatico.ca,14896464,000000123230326,4,5,The most significant problem was a software glitch. Unfortunately it took most of the afternoon to fix. Madhu remained positive throughout and presented a professional image. The frustration was simply the time to resolve the problem from start to finish.,4
333129,13-FEB-12,12-FEB-12,Shaik Rameez,,en,69.158.141.68,john.rose2@sympatico.ca,14896994,000000123231786,5,5,nothing,5
333130,13-FEB-12,25-JAN-12,Adam,,en,74.14.116.3,jessicalam@sympatico.ca,14735104,000000122817392,4,4,,4
333131,13-FEB-12,27-JAN-12,Philip,,en,174.93.68.80,waclee@sympatico.ca,14769878,000000122878424,4,4,,4
333132,13-FEB-12,12-FEB-12,Edwin,,en,174.95.21.85,alanfink@sympatico.ca,14893312,000000123226297,3,2,"I was not able to access my remote computer.  The technican of the remote program said the firewall was blocking the  remote access.  Your technician found there were no problem with the firewall.  When I was told by the remote program technician to turn off all the Bell Security Services, I was able to access the remote computer.",4
333133,13-FEB-12,12-FEB-12,Moses,,en,70.26.27.214,jsanjuan@sympatico.ca,14897096,000000123227926,5,5,"After the service was provided the technician asked me if I had checked my internet access.
my answer was ""no""
He invaded me to enter a password and I asked if it was a charge for this service.
He said not at all 
He said I would be able to see my account.
I asked this doesn't mean I will not receive my bill by mail.
He assured me that had nothing to do with it.
A few minutes later I received an E-mail from Bell starting from March on I will be receiving my all in one charges by e-mail.
Well, that will be my long relationship with Bell ended for good.
This will be my only communication with you prior to cancel of service
Regards
Jose Sanjuan 
   ",3
333134,13-FEB-12,12-FEB-12,Siobhan,,en,70.26.10.214,martin.hajek2@sympatico.ca,14898184,000000123232922,5,5,,4
333135,13-FEB-12,12-FEB-12,Melvin,,en,184.146.76.5,chris.dehoog@sympatico.ca,14894506,000000123227750,5,4,,5
333136,13-FEB-12,12-FEB-12,Asma,,en,70.49.0.139,bsc.hadaway@sympatico.ca,14894152,000000123223431,3,1,"Nothing, I guess. CS Rep just did not have the knowledge to help.",3
333137,13-FEB-12,12-FEB-12,Matthew,,en,174.88.0.247,trevor.yhap@sympatico.ca,14901070,000000123232933,1,1,,4
333138,13-FEB-12,12-FEB-12,Melvin,,en,76.70.50.224,psolomon@sympatico.ca,14899420,000000123228774,3,2,,3
333139,13-FEB-12,12-FEB-12,Mahesh,,en,76.64.126.8,glenda.mac@sympatico.ca,14895976,000000123230466,4,4,Speed up my opening of Outlook express,5
333140,13-FEB-12,12-FEB-12,Stephen,,en,184.147.219.179,bill.reid2@sympatico.ca,14893918,000000123227018,4,5,,5
333141,13-FEB-12,12-FEB-12,Kris,,en,70.53.84.113,bob.kouyoumdjian@sympatico.ca,14893996,000000123225390,4,4,,4
333142,13-FEB-12,09-FEB-12,Nizar,,fr,74.14.209.250,pbellavance@bell.net,14889436,000000123180248,5,5,Continuez à bien répongre aux clients,5
333143,13-FEB-12,09-FEB-12,Rodolfo,,en,174.88.157.143,f.mattioli@sympatico.ca,14883430,000000123181098,5,5,Nothing,5
333144,13-FEB-12,12-FEB-12,Wajdi,,fr,76.69.191.39,yvan.marchand@sympatico.ca,14901544,000000123227353,5,5,,5
333145,13-FEB-12,12-FEB-12,Eya,,fr,70.52.73.79,yvonethier@bell.net,14901570,000000123221712,5,5,,5
333146,13-FEB-12,12-FEB-12,Ronald,,en,74.15.255.207,backesr@sympatico.ca,14893768,000000123226153,3,4,speak slower,4
333147,10-FEB-12,09-FEB-12,Med Aymen,,fr,65.93.131.194,davidgagnon1@bell.net,14882424,000000123163421,5,5,"Votre conseillere Janie X2118 fut absolument extraordinaire, d'une patience d'ange et totalement devoue à resoudre mon probleme. Une augmentation ou promotion serai grandement merite :-) MERCI",5
333609,10-FEB-12,09-FEB-12,Pedro,,en,206.47.78.150,nfdandretti@sympatico.ca,14888878,000000123160836,2,,"Not made me wait two days for it to be repaired. It the two days where absolutely necessary, offer me a rebate one the service I am paying for and not receiving.",3
333610,10-FEB-12,09-FEB-12,Brittany,,en,65.95.144.233,chris.787@bell.net,14881674,000000123177800,5,5,,5
333611,10-FEB-12,09-FEB-12,Naim,,fr,204.101.137.152,therese.morrissette@sympatico.ca,14891986,000000123180904,4,3,"Actuellement, le traitement de ma requête se poursuit. C'est-à-dire qu'il est prévu qu'un technicien passe chez moi aujourd'hui pour continuer physiquement les vérifications au sujet des problèmes de connection Internet et d'interférence auditive sur la ligne téléphonique résidentielle.",4
333612,10-FEB-12,09-FEB-12,Chenrup,,en,70.26.49.79,bobvt@sympatico.ca,14880964,000000123176592,3,3,"An e-mail follow up, with instruction would have helped. The accent of the representative was somewhat difficult to understand.",3
333613,10-FEB-12,09-FEB-12,Guy,,en,70.29.22.30,gusangus@sympatico.ca,14884470,000000123166084,4,4,It was all good,5
333614,10-FEB-12,09-FEB-12,Andrea,,en,65.92.144.49,seabreeze@bell.net,14890972,000000123166436,1,1,"To actually explain, all she did was repeat the same thing over and over even when I told her it doesn't make sense. I figured it out myself after I hung up on her.",1
333615,10-FEB-12,09-FEB-12,Akrem,,fr,67.68.248.211,robert.devisse@sympatico.ca,14890370,000000123167938,5,5,"rien à faire de plus.
Votre employé était courtois, a bien compris mon problème et l'a résolu rapîdement à mon entière satisfaction.",5
333616,10-FEB-12,30-JAN-12,Saifeddine,,fr,174.91.188.47,ilegian@sympatico.ca,14792476,000000122928770,5,5,"Rien de plus car Saifeddine etait tres courtois, professionnel et tres rapide a satisfaire ma demande",5
333617,10-FEB-12,09-FEB-12,Hemavathi,,en,174.95.253.113,springbunch@bell.net,14891416,000000123178027,5,5,"It appears as though Bell security program is not compatible with internet Explorer 9. Fore warning to the customer/Bell technicians would have saved a lot of time wasting and agitation. I would like to commend your service representative (Hemavathi) who was very customer focused, patient and focused towards solving my issues. This could have been a stressful experience had it not been for her patience, attitude and customer relational skills.",5
333618,10-FEB-12,09-FEB-12,Murali,,en,184.144.167.152,keith.schappert@sympatico.ca,14886246,000000123177953,5,5,On your web site the phone number is partially given in letters.  A complete number would be quicker to dial.  Thank you.,5
333619,10-FEB-12,09-FEB-12,Cathy,,en,156.34.21.227,clavin@sympatico.ca,14881870,000000123163284,5,5,I was charged for a returned internet router. It does look like right hand has not clue what left hand is doing. Please perfect your system when a hardware arrives is noted in the correspondent billing account.,4
333620,10-FEB-12,24-JAN-12,Quintin,,en,76.64.226.118,jcboudr@bell.net,14720480,000000122784724,1,1,not to make me wait two day's to get a lower internet at 2.4gbps,1
333621,14-FEB-12,13-FEB-12,Christine,,fr,174.91.235.114,pierre.brassard@bell.net,14909550,000000123246510,4,2,"Malgré troute sa bonne volonté, je crois que le conseiller technique n'avait pas l'expertise nécessaire pour répondre à la problématique soulevée et que ce dernier aurait pu référer cette problématique à un de vos experts techniques interne.  Malheureusement, il semble avoir préféré conserver la responsabilité de cette demande et je demeure avec la problématique.",4
333622,14-FEB-12,13-FEB-12,Uzair,,en,70.24.76.101,dlalone1@sympatico.ca,14904442,000000123249039,1,1,"If Bell calls me they should be more aware of my personal information of my system
Last week I received a call from california with the same senareo and later discover it was a fraud, this week with bell I received similar information did not like this at all I was very disapoited with bell you were the one that I trusted the most and yet you were the one with the less security information I could tell you lot more on how to improved your service to be more reassurance and lot more security",1
333623,14-FEB-12,13-FEB-12,Padala,,en,70.50.98.58,burseychris@bell.net,14903204,000000123239868,4,3,,4
333624,14-FEB-12,13-FEB-12,Maria,,en,64.231.96.214,malcolm.j.rose@sympatico.ca,14908006,000000123247040,5,5,,5
333625,14-FEB-12,13-FEB-12,Wayne,,en,70.50.98.58,burseychris@bell.net,14903206,000000123239046,4,3,,4
333626,14-FEB-12,13-FEB-12,Djamila,,en,65.95.251.138,blokowski@sympatico.ca,14902964,000000123251163,1,1,Help me get set up with Thunderbird!!!!!!,1
333627,14-FEB-12,13-FEB-12,Silvia,,en,70.27.81.78,erie.jackson@sympatico.ca,14904838,000000123245982,5,5,Nothing really - I was not sure what I was doing  - but you walked me through it and it worked.  Thanks ,5
333628,14-FEB-12,13-FEB-12,Asma,,en,74.14.35.226,f.mccaughey@sympatico.ca,14904898,000000123251499,3,1,"Solve the problem of my having to have two internet accounts on the same line, or at least, don't make me phone every month to get a credit for the one I don't use. This call was as a result of Bell phoning me to find out whether I was satisfied with my service, even though I have had an outstanding problem since September.",2
333629,14-FEB-12,13-FEB-12,Kim,,en,65.93.196.23,eatjet@bell.net,14904662,000000123249383,4,4,,3
333630,14-FEB-12,13-FEB-12,Abir,,fr,70.52.114.171,francist@sympatico.ca,14905108,000000123237491,4,4,,4
333631,14-FEB-12,13-FEB-12,Henry,,en,184.146.140.193,jkelly2160@sympatico.ca,14906576,000000123241999,4,4,,4
333632,14-FEB-12,13-FEB-12,Evangeline,,en,64.229.102.220,lynne.cohen@sympatico.ca,14907868,000000123237270,5,5,,4
333633,14-FEB-12,13-FEB-12,Kevin,,en,64.231.130.115,evafredward@sympatico.ca,14904872,000000123245808,4,4,"I will reserve comment till I get my bill to ensure I am getting what you said
",4
333634,14-FEB-12,13-FEB-12,Chaabane,,fr,67.68.188.189,apa02@bell.net,14902448,000000123249284,3,4,Que l'intervenant parle un meilleur francais,4
333635,07-FEB-12,05-FEB-12,Manel,,fr,69.157.91.126,magpru@sympatico.ca,14866398,000000123069638,5,5,"avoir toujours des conseillers qui parlent bien le francais et qui sont patients avec nous, sans nous faire sentir ignorant. La conseillère que j'ai eu était vraiment parfaite. Patiente, gentille elle prenait sont temps avec moi et tout sait bien passé. Heureusement que je ne suis pas tomber sur le même que j'avais eu dans le passé car j'aurais racroché. Merci encore à cette conseillère.....",3
333636,07-FEB-12,06-FEB-12,Judith,,en,50.101.136.213,mlmaceachern@bell.net,14875958,000000123089148,5,4,Would it be possible to show on my bill how many GB I use of my internet every month. I am trying to monitor my son's usage and keep on budget. As a divorced mother with 2 teenagers I think this would help in trying to monitor and show the kids each month how much they are using.,5
333637,10-FEB-12,09-FEB-12,Anis,,en,174.93.235.116,davidmalczewski@sympatico.ca,14882428,000000123161073,5,5,nothing,5
333638,10-FEB-12,09-FEB-12,Oussama,,fr,174.92.238.37,sylvain.beauregard4@sympatico.ca,14891716,000000123168339,5,5,,3
339668,24-FEB-12,23-FEB-12,Krutthiga,,en,69.158.96.62,georgeposa@sympatico.ca,15023098,000000123485432,5,5,,4
339669,24-FEB-12,23-FEB-12,Imed,,fr,69.156.122.172,nbiscaro@sympatico.ca,15027536,000000123485562,5,5,"Veuillez transmetre mes remerciements les plus sincères à Imed car nous étions dans une situation précaire et il a eu les réponses autant techniques qu'humaines pour expliquer les problèmes que nous avions sur le e-mail.
Il a surtout fait tous les efforts pour essayer de regler le problème. Encore merci ",5
339670,24-FEB-12,23-FEB-12,Murali,,en,70.49.84.94,jpshanzel@bell.net,15024870,000000123475820,5,5,Nothing,5
339671,24-FEB-12,23-FEB-12,Vikram Aditya,,en,65.94.50.167,kaokozai@sympatico.ca,15025040,000000123486637,5,5,As long as i get the complete solution i am very happy with your service,4
339672,24-FEB-12,23-FEB-12,Mohamed,,fr,174.92.170.17,robert.ghantous@bell.net,15029048,000000123484708,5,5,informez le client ,4
339673,24-FEB-12,23-FEB-12,Shinoj,,en,67.68.224.206,jknell@sympatico.ca,15024542,000000123489106,5,5,nothing,5
339674,24-FEB-12,23-FEB-12,Jason,,en,64.228.114.121,royhamilton@sympatico.ca,15029294,000000123475511,3,2,I need a modem power adapter. I don't want to wait 2-3 days. Give me the option to pick one up in TORONTO.,3
339675,24-FEB-12,23-FEB-12,Med amir,,en,70.26.34.93,rayloudic@bell.net,15028722,000000123468423,4,4,"Before commenting on the TV portion I would like to experience the reception longer.
I also noted that I am registered (billed?) for Fibe 16 on internet but only Fibe 12 has been installed. I do not really need Fibe 16 but if there is a difference in price, I assume the difference will show on billing.",4
339676,24-FEB-12,22-FEB-12,Khan,,en,70.54.54.86,linda-48@sympatico.ca,15013910,000000123448059,5,5,nothing,5
339677,24-FEB-12,23-FEB-12,Carlos,,en,69.156.57.236,danbesner@sympatico.ca,15021462,000000123488849,5,4,,4
339678,24-FEB-12,21-FEB-12,Ali,,en,67.68.16.175,krkfld@sympatico.ca,15000962,000000123418068,5,5,"Nothing, the cable was at my door in less than 24 hours. Thank you.",5
339679,24-FEB-12,23-FEB-12,Med Waheb,,fr,70.55.115.159,jacques.roy28@sympatico.ca,15024046,000000123490962,2,1,Avoir des personnes plus compétentes,1
339680,24-FEB-12,21-FEB-12,Andre,,en,67.71.67.172,lorannj@sympatico.ca,15001552,000000123438989,4,4,nothing all went well,4
339681,24-FEB-12,23-FEB-12,Eya,,fr,173.179.107.63,duvalphilipe@sympatico.ca,15022198,000000123469377,5,5,Eliminer le service automatisé et engager plus d'agents afin de creer plus d'emploi et favoriser le contact humain,5
339682,24-FEB-12,23-FEB-12,Jacob,,en,174.89.44.56,john.yan@sympatico.ca,15024740,000000123471232,3,2,,3
339683,24-FEB-12,23-FEB-12,Temsu,,en,174.89.44.56,john.yan@sympatico.ca,15024742,000000123481444,4,4,,5
339684,24-FEB-12,23-FEB-12,Ericka,,en,74.12.61.120,richard.sellick@sympatico.ca,15028870,000000123490428,5,5,,5
339685,24-FEB-12,23-FEB-12,Rod,,en,72.188.196.219,pkrkhm@sympatico.ca,15028360,000000123486269,5,5,Nothing. Rod was very efficient and effective.,5
339686,24-FEB-12,23-FEB-12,Franssesca,,en,174.92.92.241,steacie@sympatico.ca,15030140,000000123479297,5,5,,4
339687,24-FEB-12,23-FEB-12,Rudys,,en,174.93.215.129,fran_lutterman@sympatico.ca,15022752,000000123467895,1,1,"my initial call was not resolved and I was advised to get in touch with my computer make and perhaps they would help. He also suggested the for a fee of $59.00, he can try. I declined.
I decided to start fresh and make another call to bell sympatico and the problem was rectified immediately, by a very good and surprised technician",4
339688,24-FEB-12,23-FEB-12,Gautham,,en,174.95.107.67,pwitt@bell.net,15028528,000000123487514,3,2,my email is still not working properly after all the time we were on the phone almost 2 hours..he tried  but something is a miss with your services + my computer...,2
339689,24-FEB-12,23-FEB-12,Luis,,en,64.228.68.113,bmac19@bell.net,15020298,000000123478683,5,5,,5
339690,24-FEB-12,22-FEB-12,Alexandra,,en,174.91.49.207,john.deans@sympatico.ca,15012928,000000123443734,1,2,"The first agent I was connected to dropped the call. The second one (which triggered this survey I suspect) seemed confused as to what to do.

We are moving out of province in April and wanted to arrange for termination (at a future date) for some of our services. I'm still not clear if what we want is scheduled.

Yesterday a modem was left outside our door which I had to take to the post office for return. We have Bell internet.

When I called Bell it seems something was processed incorrectly on your side.

It sounds like the only way I can terminate services (internet and TV) is to do so early otherwise I cannot return the modem and receivers or have to find someone else to do it for me here in Toronto.

The person I spoke to yesterday was helpful but still said to call back in a month to ensure things are arranged correctly.

I should point out Bell Aliant in Halifax could not have been more helpful. I have no fear that the requested service will be provided.",
339691,24-FEB-12,23-FEB-12,Elijah,,en,174.92.78.197,bert.pletsch@sympatico.ca,15020142,000000123475208,2,4,"I had to phone in 3 times to get the issue resolved and I was promised a call back from a supervisor which never happened.
the technican who came out and was excellent and it took him less than a minute to realize the problem was out at the box at the road and was fixed quickly",3
339692,24-FEB-12,23-FEB-12,Neha,,en,70.55.16.239,joanne.linton072@sympatico.ca,15024634,000000123485552,2,2,"I spoke to someone on Feb 22 about my phone line. I believe I got someone in India who seemed more interested in selling me a maintenance plan. Today I received a fraudlent call which seemed to be coming from India saying ""We want to help you with your windows issue???"" I hope the timing was coincidental.",3
339693,24-FEB-12,23-FEB-12,Baltharaj,,en,70.50.115.234,midwood@sympatico.ca,15027064,000000123484481,5,4,wait time via the automated attendant and option selections in order to get to the rep is too long,4
339694,23-FEB-12,22-FEB-12,Tejaswvi,,en,74.198.9.247,adolf.paula@bell.net,15008162,000000123446548,3,1,"We have had problems with our Internet for at least 8 weeks. I have called bell at least 8 times  with the problem that our Internet is slow to load pages and then freezes.
 To resolve the issue I have been told , by the Bell technician, to restart  my computer. Shut down my computer and unplug the modem, then restart everything. Once a Bell technician came in the house and discovered our phone line wasn't working. He discovered that Another tech had cut the line at  the main box for our street, so me and my neighbors did not have phone or Internet service for a day. 
I have also been told that our service is on a 'dry loop' associated with another phone number. 
Every technician I talk to has a different story as to why our Internet doesn't work.  
The most frustrating thing about it is that my bill has increased for phone and Internet!
I can't even pay my bill online because the page won't load. 
We are not happy customers. 
",1
339695,23-FEB-12,22-FEB-12,Nejib,,fr,174.92.155.220,morin.paul@bell.net,15015278,000000123441784,5,5,répondre plus rapidement l'attente est beaucoup trop longue,5
338214,21-FEB-12,14-FEB-12,Mohamed,,fr,70.26.210.172,mcl.michaud@bell.net,14920430,000000123282550,4,4,rien,5
338215,21-FEB-12,17-FEB-12,David,,en,184.146.82.208,d_frenchie@sympatico.ca,14953698,000000123354435,5,5,"nothing, I had know trouble understanding the customer representative",4
338216,21-FEB-12,20-FEB-12,Mauricio,,en,65.92.74.35,teoandmax@sympatico.ca,14992522,000000123407308,5,5,,4
338217,21-FEB-12,16-FEB-12,Elsy,,en,174.95.96.220,tom.giftak@sympatico.ca,14950062,000000123311779,5,5,nothing,5
338218,21-FEB-12,20-FEB-12,Lilian,,en,65.95.83.252,mgturner@sympatico.ca,14989030,000000123400724,5,5,,5
338219,22-FEB-12,21-FEB-12,Abhishek,,en,76.65.187.113,frederick.sheffer@sympatico.ca,14998014,000000123435680,5,5,,5
338220,22-FEB-12,21-FEB-12,Sergio,,en,65.95.224.198,cjm1958@sympatico.ca,14996154,000000123439119,1,4,Stop leaving people hanging on the phone when there is a problem its very frustrating when the service guy kept putting me on hold for 5 - 10 minutes at a time. Was put on hold minimum of 5 times. Try having your service guys just work thru the customers problem rather than putting them on hold and probably off help another person that was previously on hold. Your service help was completely frustrating,2
338221,22-FEB-12,21-FEB-12,Emna,,fr,69.159.159.53,BOULIANNEJOBIDON@sympatico.ca,14993614,000000123419257,5,5,absolument rien,5
338222,22-FEB-12,21-FEB-12,Max,,en,70.31.64.43,douglas.duncan@sympatico.ca,14997216,000000123423832,5,5,Nothing,4
338223,22-FEB-12,21-FEB-12,Diedra,,en,69.158.35.38,grant.valentine@sympatico.ca,14998602,000000123427619,1,1,I made a new contract on Jan 20/2012  - you then overcharged me by $60 in Feb then your representative gives me the wrong price to charge me in March. I really don't know what is going to happen in March - your rep can't email me my final price on my bill in March - whY?,1
338224,22-FEB-12,20-FEB-12,Arbi,,fr,76.69.111.4,69runner@sympatico.ca,14980742,000000123400468,4,4,"C'est très difficile lorsque nous avons à rappeler. Impossibilité de parler à la même personne et nous devons raconter l'histoire à chaque fois. De plus, les employés ne disent pas tous la même chose.",4
338225,22-FEB-12,20-FEB-12,Marcus,,en,70.31.54.4,ykray@bell.net,14993396,000000123393893,5,5,NOTHING,5
338226,22-FEB-12,21-FEB-12,Kumar,,en,74.15.20.213,arthur.harder@sympatico.ca,14994726,000000123426685,5,5,,5
338227,22-FEB-12,20-FEB-12,Ronald,,en,74.12.250.205,rawde@sympatico.ca,14990624,000000123395433,2,1,"Provided incomplete and inaccurate information.
Had to be transferred to the rural internet team in New Brunswick.
",1
338228,22-FEB-12,21-FEB-12,Francois,,fr,76.71.226.70,p.aquin@sympatico.ca,15003690,000000123414618,4,4,nil,4
338229,22-FEB-12,21-FEB-12,Seifeddine,,fr,70.48.140.20,giannia@sympatico.ca,14998378,000000123419513,5,5,"changer le systeme que reconnais la voix, javais un rhume et je eu de probleme. Tres frustrante. La question 4 si se refere a Seiffedine OUI certaine, mais si se refere a Bell je sui decu pour different chose, apres mes annès de fidelitè.",4
338230,22-FEB-12,21-FEB-12,Sean,,en,50.101.251.195,dmaxin@sympatico.ca,14997104,000000123417684,4,5,I was happy with resolution and the way it was handled,5
338231,22-FEB-12,21-FEB-12,Joshua,,en,65.95.69.13,jscipione@bell.net,15000420,000000123434414,1,1,dealing with customer service,1
338232,22-FEB-12,21-FEB-12,Heni,,en,198.168.152.20,julie.tran@bell.net,15000500,000000123417512,5,3,"I was calling because my Internet bill was 2$ more than usual (before taxes) and I have never been noticed about it. I wasn't happy to find out that the prices have gone up since January 2012. The representative I spoke to was kind enough to give me a 12$ credit (2$ per month for the next 6 months). However, since I have been a Bell customer for the past 2 years and since I was not noticed prior to the present bill, I would like to request that same credit for the entire year instead of only 6 months. I would be much more satisfied in paying 42,95$ a month instead of 44,95$ a month (plus taxes) for my Internet usage. Thank you for taking my request into consideration and I'm hoping to hear back from you as soon as possible. Julie",4
338233,22-FEB-12,21-FEB-12,Johanna,,en,70.51.74.65,rompat@sympatico.ca,15004978,000000123427781,1,1,,1
338234,22-FEB-12,17-FEB-12,Russell,,en,70.50.46.221,kozel72@sympatico.ca,14957788,000000123351022,2,1,send a bilingual person when a home visit is required.,3
338235,22-FEB-12,21-FEB-12,Latisha,,en,70.31.126.146,rebaxco_inc@bell.net,15004588,000000123429114,4,5,,4
338236,22-FEB-12,21-FEB-12,Juan,,en,174.92.112.45,lhanson0223@bell.net,15001362,000000123425437,5,5,Instead of keeping me on the line while working behind the scene let me call and call me back when you need me.,5
338237,22-FEB-12,21-FEB-12,Asma,,fr,76.68.196.69,regentmartin@sympatico.ca,15004606,000000123416429,4,4,,4
338238,22-FEB-12,21-FEB-12,Juan Carlos,,en,64.231.90.171,heharley@bell.net,14998932,000000123414106,5,5,"Nothing, Juan was extremely helpful",5
338239,22-FEB-12,20-FEB-12,Ahmednur,,en,69.157.166.141,michael.flint@sympatico.ca,14989056,000000123400516,3,4,"A better diagnostic solution that does not assume the fault is the customers from the start.  Once again - it was assumed to be something to do with the inside jacks, then the outside jacks, and then finally found to be a unit 2-streets away that caused the issue.",3
338240,22-FEB-12,19-FEB-12,Harjeeth,,en,70.50.31.124,larhamel@sympatico.ca,14977346,000000123379633,4,4,,4
338241,22-FEB-12,21-FEB-12,Elizabeth,,en,174.88.100.96,ricksemail@sympatico.ca,15004760,000000123420849,1,1,"people who can speak english, atleast for me. Poor service from people who are not very well informed. Just following a format that is a waste of time...mine.
Going to consider other providers for my needs. ",2
338242,22-FEB-12,21-FEB-12,Chiraz,,fr,70.48.118.145,acrynola@sympatico.ca,14994096,000000123427714,5,5,la qualité du service a été impeccable. la personne au bout du fil était courtoise et très professionnelle.,4
338243,22-FEB-12,21-FEB-12,Insaf,,fr,184.148.234.63,fcabado@sympatico.ca,14997812,000000123427610,5,5,"Rien. Cette dame a été parfaite : aimable, claire, convaincante et arrangeante. A citer en exemple.",3
338244,22-FEB-12,20-FEB-12,Aymen,,en,70.26.22.94,chiro84@sympatico.ca,14983032,000000123401800,4,5,,4
338245,23-FEB-12,22-FEB-12,Shelby,,en,50.101.54.70,gary.scantbury097@sympatico.ca,15011424,000000123449114,5,5,,5
338246,23-FEB-12,22-FEB-12,Makrem,,fr,70.53.191.253,monique.berube44@sympatico.ca,15015248,000000123455139,4,3,"Le conseiller a bien répondu à mes questions, mais je déplore le façon de procéder de Bell. On me facture un modem sans aucun préavis... c'est vraiment une façon de procéder sans égard pour la clientèle.",1
338247,23-FEB-12,22-FEB-12,Welid,,fr,70.26.191.246,aiguille@sympatico.ca,15008216,000000123451329,5,4,mr. welid a ete tres gentil et competent dans ses sugestions ,5
338248,23-FEB-12,22-FEB-12,Suraj,,en,64.231.113.137,bbaparent@sympatico.ca,15008913,000000123444466,5,4,"Great service, but not sure I'll stay with Bell do to pricing. Internet and telephone too highly priced.  ",3
338707,21-FEB-12,20-FEB-12,Jason,,en,174.91.53.7,kshepley@bell.net,14987524,000000123396909,4,4,The Technition wanted to help me with things that I did not call in for and stressed me out with other issues when my problem was simple,4
338708,21-FEB-12,17-FEB-12,Marc,,en,69.159.110.66,vbaylis@sympatico.ca,14963496,000000123349766,4,5,,4
338709,22-FEB-12,21-FEB-12,Vijayashanti,,en,70.27.140.80,joylakeman@bell.net,15000360,000000123423297,5,5, no one could have been more helpful than the young lady i had helping me she was most efficient and talked me through the installation of a replacement Modem,5
338710,22-FEB-12,21-FEB-12,Darlene,,en,76.67.115.123,Madbar@bell.net,14993802,000000123413809,1,2,"Darlene could have ensured me that my Internet service would be disconnected in 30 days regardless of whether or not Bell computer systems were down.  In fact, she told me that she would make a note and could cancel the service when the computer system was operational but, said she could not back date the order to Feb 21st if the system failed to be operational by the end of the day.  She also said that the system had been down since Sunday- so she would not guarantee that my service would be disconnected on Mar 22nd 2012.  I was frustrated and decided to try Bell on-line chat to try to cancel my service-I was told they were unable to help me and provided me with a different 800 number. I called the number and Mike was able to cancel my service.  He said there were no issues with the Bell computer system. ",2
338711,22-FEB-12,21-FEB-12,Soumaya,,fr,64.229.51.125,jn-p.verrier@sympatico.ca,15000046,000000123415538,5,5,,5
338712,22-FEB-12,21-FEB-12,Ramzi,,fr,184.145.217.180,nobertlp46@sympatico.ca,15003486,000000123440503,5,5,Rien de plus ,5
338713,22-FEB-12,21-FEB-12,Elizabeth,,en,64.231.221.159,bonniewestfall@sympatico.ca,14995314,000000123423359,4,4,,4
338714,22-FEB-12,18-FEB-12,Abderrahmen,,fr,65.93.49.219,sdionne69@sympatico.ca,14972008,000000123371628,3,,"Me rappeler à 22h00 tel que prévu, suite à votre analyse de ma connection internet. J'ai finalement rappeler chez Bell le mercredi 22 février pour connaître les résultats. Le nouveau interlocuteur a alors refait des tests!
Le temps pour obtenir un technicien au bout du fils et le temps d'attente lorsqu'il demande l'aide ou l'avis d'un confrère.",4
338715,22-FEB-12,16-FEB-12,Houcem,,fr,69.156.130.211,fsalvas@bell.net,14942076,000000123334284,5,5,,5
338716,22-FEB-12,20-FEB-12,Mehdi,,fr,70.49.67.124,verreaultg@sympatico.ca,14992988,000000123399534,1,1,Avoir une personne qui parle le francais parce que nous avons déjà des problème avec internet qu'il faut comprendre la langue de la personne qui nous parle c'eest toujours la même chose à chaque fois et plusieurs personnes qui sont avez vous on le même problème c'est ce que je déplore de votre service,3
338717,22-FEB-12,19-FEB-12,Sylvain,,en,184.147.53.21,bakerak@sympatico.ca,14974188,000000123386580,5,5,Experience was excellent,5
338718,22-FEB-12,20-FEB-12,Lorie,,en,50.100.185.231,elizabeth.nedeczky@sympatico.ca,14984372,000000123398911,4,4,,5
338719,22-FEB-12,21-FEB-12,Partha,,en,174.89.55.101,jobrien001@sympatico.ca,15000096,000000123423142,4,4,,5
338720,22-FEB-12,21-FEB-12,Gloria,,en,64.229.184.221,terrywiper@sympatico.ca,15006570,000000123440134,5,4,"ALL GOOD, GLORIA VERY KNOWLEDGEABLE AND FRIENDLY.",5
338721,22-FEB-12,21-FEB-12,Moises,,en,174.92.138.119,krmark@bell.net,15000964,000000123431060,4,4,,5
338722,22-FEB-12,21-FEB-12,Paola,,en,174.94.20.125,kenfodor@sympatico.ca,15000762,000000123433256,5,5,,5
338723,22-FEB-12,20-FEB-12,P Senthil,,en,70.29.30.140,countryfan@sympatico.ca,14983308,000000123402249,5,5,"after talking to a supervisor my problem was resolved within 2 minutes, great communication",4
338724,22-FEB-12,21-FEB-12,Sukanya Mukherjee,,en,70.26.2.141,bruce.chapman@sympatico.ca,14995490,000000123435483,5,5,,5
338725,22-FEB-12,21-FEB-12,Ravi,,en,64.231.13.82,jebutl@sympatico.ca,14999740,000000123419283,5,5,,5
338726,22-FEB-12,17-FEB-12,Mireille,,en,64.231.13.82,jebutl@sympatico.ca,14956686,000000123360103,5,5,,5
338727,22-FEB-12,20-FEB-12,Tshering,,en,174.89.71.247,dmesservey@sympatico.ca,14984010,000000123390711,4,3,"the basic problem with our internet service is that the infrastructure has insufficient capacity to service all of the customers in our area.  Other customers apparently have internet download speeds that are substantially greater than ours, despite our being long term Bell internet subscribers.  More high speed equipment is required.",3
338728,22-FEB-12,21-FEB-12,Mohamed,,en,65.92.149.95,michellegreve@sympatico.ca,15002796,000000123429901,4,4,"Not getting the price increases, but the CSR was excellent",4
338729,22-FEB-12,21-FEB-12,Janet,,en,72.53.73.175,njamal@sympatico.ca,15003464,000000123434697,3,1,"When downgrading my FIBE plan from 10 to 6, it seems my internet service was interrupted as a result.  No one notified me of a disruption when downgrading - which there should not have been as I did not cancel service.  I have been without internet service for close to 5 days now and I am simply being told to try the next day.  Unacceptable service.  The representative e may have been polite but being told to wait and see is not acceptable customer service.  ",1
338730,24-FEB-12,23-FEB-12,Tejaswvi,,en,70.24.2.226,dianemichell@sympatico.ca,15021874,000000123473149,4,5,"Although the lady was very good at her job, I did have some trouble understanding what she was saying due to her accent.  I realize that this is just that our ears in Canada are not used to picking up the difference in pronounciation and emphasis on sylables.",5
338731,24-FEB-12,23-FEB-12,Adnene,,fr,70.29.197.232,charrob@bell.net,15020916,000000123482430,5,5,"le jeune homme était très poli.je ne pouvais pas rejoindre mes courriels et il a fait l'opération lui-même.en +,il m'a 
enlevé incredimail que je ne voulais pas.un gros merci.",5
338732,24-FEB-12,23-FEB-12,Carlos,,en,72.91.52.196,hlklodnicki@sympatico.ca,15023684,000000123484500,2,3,"YOU NEED TO CHANGE YOUR SYSTEM.
I had to reset my verification code; I'm in Florida on vacation.
I did not have a mobile phone available.
Your system is obviously set to ""TEXT"" the code BUT it doesn't tell one that.
I tried about 6 times before I twigged and I called your Tech Support 3 times.
The agent tried her best but most of my friends DO NOT USE TEXTING. Why couldn't you just call a land-line & speak the number????? I finally had to call my son in CANADA & have him call me back in the UNITED STATES!!!
We are loyal BELL customers & we're retirees...you need to know that many of us do NOT USE texting! ",3
338733,24-FEB-12,18-FEB-12,Akrem,,en,70.48.59.31,lise.boisvenue@sympatico.ca,14969370,000000123371704,3,2,When I wish to have a French speaking rep. I don't want somewhat from Africa who does not understand Canadian French.  This problem could have been resolved in much less time if I didn't have to repeat myself 3 to 4 times.,2
338734,24-FEB-12,23-FEB-12,Arun,,en,65.95.111.55,hubbellstreet@bell.net,15023772,000000123469366,5,5,Nothing.  The gentleman who provided my tech support was extremely competent and resolved my issue quickly and professionally.,5
339186,22-FEB-12,21-FEB-12,Lotfi,,fr,65.92.140.104,guypl@sympatico.ca,14998742,000000123415427,3,4,,4
339187,22-FEB-12,17-FEB-12,Sofiene,,fr,69.156.161.28,therese.bussiere@sympatico.ca,14963140,000000123351161,5,5,,5
339188,22-FEB-12,21-FEB-12,Henry,,en,174.92.81.167,linda.kerley@sympatico.ca,15001424,000000123417293,3,3,"I had problem with my Sympatico account on my iPhone. I use two other email accounts on the iPhone which were working fine. The 1st rep suggested is was an iPhone or Rogers problem and I should call them, this even though my other email accounts worked fine. I had to insist on being connected with 2nd level. The rep said you didn't have anyone trained on iPhone. Your group should at least be aware of compatibility issues between your product and major vendors like iPhone, which in this case was clearly the issue. You should not blame other companies and try to get me off the phone. (The 2nd person I eventually spoke with at my insistence suggested I delete the account and re-add it, and that worked.) ",2
339189,22-FEB-12,21-FEB-12,Khaled,,fr,70.55.183.2,helgui@bell.net,14998962,000000123439214,1,1,"La personne ne comprenait pas ma demande.  La personne me dit quoi faire, je le fais mais le système ne reconnait jamais mon nom et courriel.  Alors comment ce fait-il que vous êtes capable de m'envoyer des courriels.  Ce que je voulais faire est de vérifier mon utilisation.  Pour ce faire, il faut avoir un profil. Je ne peux pas car le système ne m'accepte pas.  Je vais téléphoner au service soutien aujourd'hui pour essayer de régler ce problème.  Merci",5
339190,22-FEB-12,21-FEB-12,Meriam,,fr,67.68.110.218,andre.st-pierre@bell.net,14994462,000000123427926,5,5,,5
339191,22-FEB-12,21-FEB-12,Darwin,,en,64.231.116.234,marbill@bell.net,15002038,000000123438641,5,5,,4
339192,22-FEB-12,17-FEB-12,Andrea,,en,184.144.14.233,cterpstra1@sympatico.ca,14953596,000000123357271,5,4,it was okay,4
339193,22-FEB-12,21-FEB-12,Andrew,,en,74.15.252.153,laura.carm@sympatico.ca,15001158,000000123420040,2,4,"Your staff was not aware of the details of your WIMAX migration letter.  The first staff memeber insisted on charging $99 for router for the 7.2 mb/s flex pkg.  She was positive only the Lite pkg pkg qulaified for the no charge router even though the letter was 100% clear on this.  She did not have a copy of your letter to refer to.  None of the 3 Mobility staff members I dealt with knew that Bell had added a 15 GB bucket to the Flex Plan as shown on your web site.  One of your staff did not know how to clear his web cache and refresh in order to verify.  I spent 175 mins on the phone (at your great expense) before being placed with a mgr type who took and completed my order in 10 minutes.   I spoke to 7 different staff while I was shuffled along trying to order the router.  Your staff were generally polite to impressive in their ability so I have to think your problem is chiefly in lack of training and knowledge and poor inadequate process design.
I own your stock so i would definitely like to see Bell do better and I think you easily can based on my many years of experience with Bell.
In summary - my request was simple.  I was just ordering exactly what was on your letter with no frills.  I was polite and agreeable at all times.  I find that Bell service is chancy.  Your tech service types are generally excellent - they know their stuff.  Ordering stuff and dealing with invoice problems is all to often a nightmare.",2
339194,22-FEB-12,21-FEB-12,Sahali,,fr,174.92.181.103,r-vanier@sympatico.ca,15004344,000000123424933,5,5,Rien.  Le service fut excellent et courtois.,5
339195,22-FEB-12,21-FEB-12,Kyle,,en,70.27.112.26,shirley.w@sympatico.ca,15005760,000000123431519,5,5,,4
339196,22-FEB-12,21-FEB-12,Mustapha,,fr,64.229.51.246,fandoline@sympatico.ca,14997756,000000123420484,5,5,,4
339197,22-FEB-12,21-FEB-12,Ahmed,,en,174.88.100.96,ricksemail@sympatico.ca,15004762,000000123420425,1,2,,2
339198,22-FEB-12,19-FEB-12,Ahmed,,fr,174.95.229.125,ly41@sympatico.ca,14977638,000000123389052,5,5,"Rien de plus.  Ahmed a été  non seulement efficace, mais aussi très patient et très gentil.  Merci à lui.",5
339199,22-FEB-12,21-FEB-12,Saber,,fr,64.229.100.77,leb47@sympatico.ca,15001262,000000123420070,5,4,"Non, tout s'est bien déroulé, Merci",5
339200,22-FEB-12,21-FEB-12,Leslie,,en,70.27.17.238,keith-decker@sympatico.ca,15000730,000000123416007,5,5,,4
339201,22-FEB-12,20-FEB-12,Caroline,,en,174.94.28.95,lamuir@bell.net,14987648,000000123394649,5,5,,5
339202,22-FEB-12,21-FEB-12,Marcos,,en,70.31.53.207,jean.wilcox@sympatico.ca,14999696,000000123416821,2,1,understand that not all of your customers are teck savey !!! I'm 82 have been with bell since I was 17 and  hope you will do better next  time,4
339203,22-FEB-12,22-FEB-12,,,en,206.172.0.204,,,,4,4,,5
339204,22-FEB-12,17-FEB-12,Yosra,,en,67.71.80.8,valery001@sympatico.ca,14963458,000000123348517,5,5,"Improve your website.

Please note the EXCEPTIONAL service of your Rep, YOSRA. VERY polite, understanding, clear voice and precise explanations to my questions.  She knows what she is doing and does it well.  She is a keeper guys!",5
339205,22-FEB-12,21-FEB-12,Ali,,en,70.52.220.250,jack98@sympatico.ca,14999406,000000123418364,3,2,Be a little more patient witth an older man.  JG,4
339206,22-FEB-12,21-FEB-12,Edgar,,en,69.156.57.19,dkkyer@sympatico.ca,14997092,000000123439427,4,1,"Edgar was very good but the hour or more spent did not resolve the problem,he did say they would get the technicans to check it out further,but I have had so much trouble over the years with the bell internet,it is very annoying,so I'm hoping this time it will be repaired and I will be able to have a faster computer,it takes so long for everything you are looking for on the internet.ADDISON TOLD ME THIS MORNING THAT IT SHOULD BE REPAIRED IN 24 TO 48 HOURS,SO I will check it again this evening. THANK YOU!",3
339207,22-FEB-12,21-FEB-12,Alexander,,en,76.68.135.107,jackthecat@sympatico.ca,14999410,000000123414064,1,1,start having integrity,1
339208,22-FEB-12,21-FEB-12,Helmi,,fr,184.145.181.238,v-berthet@bell.net,15007014,000000123422124,1,1,"Proposer des conseillers plus compétents et connaisseurs des services qu'ils proposent pour ne pas faire tourner le client en rond.
Harmoniser le service au client pour ne pas avoir à appeler trois départements différents.
Améliorer le service en français.

Conseillère cordiale et polie mais qui n'a pu apporter aucune réponse concrète après une demie-heure de conservation.",2
339209,22-FEB-12,21-FEB-12,Ahmed Ramy,,fr,174.95.225.238,diane630@sympatico.ca,14997022,000000123416869,5,4,rien,5
339210,22-FEB-12,21-FEB-12,Prem,,en,69.158.120.135,florence.goldenberg@sympatico.ca,14997886,000000123432764,5,5,I was totally satisfied with the help I received,4
339211,22-FEB-12,21-FEB-12,Evangeline,,en,70.50.90.194,a.lehr@sympatico.ca,14993984,000000123427080,5,4,"connect me with the right department,
instead of having to repeat my problem to four people.",5
339212,22-FEB-12,21-FEB-12,Jerome,,en,76.64.23.164,mdobrien@sympatico.ca,15002594,000000123416127,5,5,Nothing.,5
339213,24-FEB-12,23-FEB-12,Partha,,en,184.147.186.141,southerncounty@sympatico.ca,15030040,000000123477553,5,5,,5
339696,23-FEB-12,22-FEB-12,Tony,,en,76.71.101.228,thetransportabletherapist@sympatico.ca,15018018,000000123460529,5,5,,5
339697,23-FEB-12,22-FEB-12,Lobna,,fr,70.55.164.233,sav.leg@sympatico.ca,15017074,000000123449030,3,1,,2
339698,23-FEB-12,22-FEB-12,Haythem,,fr,70.55.164.233,sav.leg@sympatico.ca,15017076,000000123463731,4,5,,5
339699,23-FEB-12,22-FEB-12,Aswathy,,en,207.164.79.38,shum9698@sympatico.ca,15017326,000000123452338,2,,"I call quite often due to my Internet going down and every time the call centre, which I know is not in Canada, always has to go to someone else here in Canada, Hamilton in this case.  What happened to one stop shopping.  Very close to changing providers.",2
339700,23-FEB-12,22-FEB-12,Nicole,,en,70.31.56.63,cartier4@sympatico.ca,15009500,000000123454230,4,4,my only issue is the $ my telephone and internet cost. Keeps going up so I need to bundle to save money. Will look at total comparison in a few weeks to determine best value for my money. service was good when I made the call and did everything to ensure I would remain a bell customer.,4
339701,23-FEB-12,05-FEB-12,Dhanasekar,,en,174.95.101.213,tjpro1@bell.net,14868892,000000123079851,5,5,Nothing you were great.,5
339702,23-FEB-12,22-FEB-12,Moemen Belleh,,fr,70.52.22.107,jlborja@sympatico.ca,15012794,000000123456224,5,5,"C'était parfait, service courtois et rapide.",5
339703,23-FEB-12,22-FEB-12,Michael,,en,68.63.78.240,barry.knott@sympatico.ca,15008892,000000123444927,4,,"changing date on reconnect,hope it works",4
339704,23-FEB-12,22-FEB-12,Mohammed Wasay,,en,67.71.95.36,sboucher6@sympatico.ca,15017094,000000123441479,4,4,,4
339705,23-FEB-12,22-FEB-12,Andrea,,en,70.49.245.136,stonehousekd@bell.net,15017672,000000123456525,3,3,"Called for technical service, was transferred as issue dealt with \Personal Vault but main issue was Bell \Internet security Services (would not activate)",4
339706,23-FEB-12,22-FEB-12,John,,en,50.101.248.65,jim.dowling@sympatico.ca,15012742,000000123445260,3,4,Have the call handled in Canada by someone who speaks good English.,3
339707,23-FEB-12,19-FEB-12,Ahmed,,fr,184.145.255.98,michel.hazzey@sympatico.ca,14978112,000000123388485,5,5,"aucune amelioration tout a ete parfait
pour mes interogations",5
339708,23-FEB-12,22-FEB-12,Chuck,,en,70.26.0.187,helen.vance@sympatico.ca,15011944,000000123456536,5,5,"At times, and only at times, the voice of the technician sounded like it was a computer-generated voice and I had some difficulty understanding what he said.",5
339709,23-FEB-12,22-FEB-12,Jaime,,en,76.65.26.93,simoncis@sympatico.ca,15017360,000000123458227,3,3, ,3
339710,23-FEB-12,22-FEB-12,Ahmed,,en,70.50.56.178,docholiday@sympatico.ca,15010590,000000123457926,2,1,Answered my question,3
339711,23-FEB-12,22-FEB-12,Alisia,,en,174.95.17.127,flink@sympatico.ca,15011224,000000123443620,4,4,,4
339712,23-FEB-12,22-FEB-12,Shelby,,en,64.231.187.141,highlandglen@sympatico.ca,15011992,000000123448783,3,3,I feel that bell has become very greedy. Weare seniors and can ill afford to keep the satelite much longer.we can still get all we need off our arial the repeat channels are ludicrass . The net is too expensive.there.full of jun..k are only a few programs worth getting now.Too bad,1
339713,23-FEB-12,22-FEB-12,Alicia,,en,184.151.63.196,carla_79@sympatico.ca,15009438,000000123462565,5,3,Reduced my television bill since my plan and service never changed  but you increased the Price anyways ,4
339714,23-FEB-12,21-FEB-12,Denice,,en,70.49.22.99,joan.doroshenko@sympatico.ca,15000066,000000123429353,5,5,,5
339715,23-FEB-12,21-FEB-12,Jerome,,en,64.231.55.86,wayne.onwheels@sympatico.ca,15007318,000000123420711,5,4,,4
339716,23-FEB-12,22-FEB-12,Adnene,,fr,174.91.253.171,joseguin@sympatico.ca,15013016,000000123444995,5,5,"Le conseiller a fait tout pour m;aider ...excellent service !!",5
339717,23-FEB-12,21-FEB-12,Jose,,en,64.231.55.86,wayne.onwheels@sympatico.ca,15007320,000000123416414,5,4,,4
339718,23-FEB-12,21-FEB-12,Carmen,,en,64.231.55.86,wayne.onwheels@sympatico.ca,15007322,000000123417225,5,4,,4
339719,23-FEB-12,21-FEB-12,Ali,,en,76.66.86.242,nicknvirg@sympatico.ca,15003410,000000123416829,4,4,wait time to speak to representative is always too long,4
339720,23-FEB-12,21-FEB-12,Luis,,en,64.231.55.86,wayne.onwheels@sympatico.ca,15007324,000000123437297,3,3,"This rep. gave the impression to me that
I had called too many times already about my problem, and also seemed unsure
as to when (or even if)I would be getting a call back from Bell.  In fairness however I may have misinterpreted his remarks.",4
339721,23-FEB-12,22-FEB-12,Caroline,,en,76.64.148.142,r.douglas@sympatico.ca,15016248,000000123452293,1,1,You were not able to reset the password and were to call me back. This never happened. Now I have to go throught the whole process again,3
339722,23-FEB-12,22-FEB-12,Rabeb,,fr,174.93.223.228,c.feltrin@sympatico.ca,15009364,000000123453741,4,4,,4
339723,23-FEB-12,22-FEB-12,Philip,,en,70.27.19.169,j_mac65@sympatico.ca,15012294,000000123456081,4,4,,5
339724,23-FEB-12,22-FEB-12,Jeffery,,en,142.222.238.43,john.reiding@sympatico.ca,15012938,000000123452520,5,5,"This experience was good.  
However in the last month I have spend well in excess of 8 hours on the phone, to straighten out my internet - wireless accounts.
These were completely mismanaged after the changeover from wireless to turbo-hub service. 
In addition I received a run about when the turbo hub system broke down, including two trips to your store to exchange the equipment.  The problem later was diagnosed as a system problem, not  the turbo-hub. ",3
339725,23-FEB-12,22-FEB-12,Darwin,,en,76.69.127.6,dsitte@bell.net,15010718,000000123452524,5,4,,5
339726,23-FEB-12,22-FEB-12,Pradeep,,en,174.92.101.176,ashfieldmf@sympatico.ca,15008716,000000123455468,5,5,,5
339727,21-FEB-12,20-FEB-12,Alaaeddine,,fr,65.93.49.190,jeanlouis.joncas@bell.net,14986434,000000123405017,5,4,,5
339728,24-FEB-12,22-FEB-12,Ana,,en,69.158.101.112,j.dittrich@sympatico.ca,15012252,000000123464329,5,5,nothing - she was very patient - no sign of frustration or impatience on her part - easy to understand- thorough - sense of humour - it was a great experience to connect with Ana and we were completely satisfied - Bell should be grateful to have such an employee,5
339729,24-FEB-12,23-FEB-12,Ronda,,en,65.94.214.97,d_amico@sympatico.ca,15021398,000000123471203,3,5,,3
339730,24-FEB-12,23-FEB-12,Edgardo,,en,70.26.95.23,denniswp@sympatico.ca,15021770,000000123469335,2,1,,3
339731,24-FEB-12,23-FEB-12,David,,en,184.144.32.109,engaluska@sympatico.ca,15022384,000000123471489,3,2,Responder was difficult to understand,2
339732,24-FEB-12,23-FEB-12,Nayeem,,en,174.91.92.181,jjkiller@sympatico.ca,15024526,000000123478880,5,4,,4
339733,24-FEB-12,22-FEB-12,Srinivasan,,en,70.52.157.171,dcorke1@bell.net,14996764,000000123440624,5,4,,5
339734,24-FEB-12,23-FEB-12,Sharmila,,en,207.164.79.121,shawn.aarons@sympatico.ca,15029790,000000123468066,1,1,Let me talk to someone who could sufficiently help me.,2
339735,24-FEB-12,23-FEB-12,Sooraj,,en,64.231.151.80,alison.medaglia@sympatico.ca,15019406,000000123473378,3,3,apparently nothing over the phone... i need a techie to come to my house,4
338249,23-FEB-12,21-FEB-12,Prem,,en,174.92.51.116,grace.hobson@sympatico.ca,14998586,000000123439539,5,5,The tecnician was fantastic and thorough with all repairs. A real credit to your service. ,5
338250,23-FEB-12,22-FEB-12,Aymen,,fr,184.145.254.70,ritaauger@bell.net,15016584,000000123455147,5,5,,5
338251,23-FEB-12,22-FEB-12,Johanna,,en,184.147.229.152,d.haslam@sympatico.ca,15010072,000000123452672,5,1,Make sure your computer system is working instead of waiting for a long period of time and having to call back at a later date.,
338252,23-FEB-12,22-FEB-12,Asma,,fr,76.65.122.220,ovila.gobeil@sympatico.ca,15015746,000000123454158,5,5,"approche très cordiale, donc appréciée",5
338253,23-FEB-12,22-FEB-12,Raouf,,fr,76.10.134.73,louis.grenier@sympatico.ca,15014052,000000123463845,5,4,,3
338254,23-FEB-12,22-FEB-12,Marga,,en,184.146.125.246,themahers@sympatico.ca,15017986,000000123463299,5,4,Advise delivery date.,4
338255,23-FEB-12,22-FEB-12,Pradheep Kumaar,,en,67.70.255.94,piglet.3@sympatico.ca,15016098,000000123441095,4,4,You offer a chat line for people who are at work and cannot use the phone. I used this system but everything I requested was ignored. I asked to be upgraded to Essentials Plus for faster service and also requested a new modem (my 4200 is outdated and I pay a monthly fee) I was willing to pay for the modem.  This was all arranged with someone called Edward but he did not do anything about it.,3
338256,23-FEB-12,21-FEB-12,Tabetha,,en,66.207.113.1,jessecam@bell.net,14999826,000000123430099,2,3,done as was sugested we said we pay on the wednesday which we did feb 15 and you proceeded to turn it off. went into bell store on wkend showed proof and then internet was turned off. the person today atleast listened through my frustration. we better not get charged for turn on fees when it never should of been off. we did not get any mail or messages to turning it off.,2
338257,23-FEB-12,22-FEB-12,Mohd,,en,184.148.125.117,ccco.hanington@sympatico.ca,15009552,000000123465234,3,3,"explain why changing the name of my router and serial number would havmade a difference...what?
I had a hrd time understanding what the technician, his accent was very strong.",4
338258,24-FEB-12,23-FEB-12,Ashley,,en,174.93.33.142,gschaaf@sympatico.ca,15023408,000000123470137,5,5,Nothing,5
338259,24-FEB-12,23-FEB-12,Houda,,fr,76.67.164.126,rzaccour@sympatico.ca,15029396,000000123471359,5,5,"très apprécié.
poursuivre la rapidité de mettre en contact votre client avec un agent.
Ce qui n'arrive pas souvent si l'on a recours à un agent de MOBILITÉ.",5
338260,24-FEB-12,23-FEB-12,Thorat,,en,50.101.55.63,ed-trudy.kraker@sympatico.ca,15022242,000000123471403,3,4,"I think it is imperative that you remjind your techies that they will be dealing with every level of IT savey and that their job is to guide the customer through the most simple steps if necessary to understand and follow directions to resolve the issues the customer is experiencing.

I had to remind the agent his impatience was not appreciated.  He did react positively to my consternation and did aploogize for his impatience.",3
338261,24-FEB-12,23-FEB-12,Divya,,en,70.31.93.246,smcheung@sympatico.ca,15029970,000000123476352,,,I didn't call bell on the above mentioned date and time. I have just chatted with Brook online yesterday.,
338262,24-FEB-12,23-FEB-12,James,,en,70.27.169.129,BJSPIC@sympatico.ca,15018860,000000123469513,4,5,It took 30 minutes before I was connected to a Representative.  A very long time to hold.,4
338263,24-FEB-12,23-FEB-12,Mukendi,,fr,70.30.203.186,gouletj@bell.net,15023318,000000123467510,1,1,peux etre ce referer a un autre collegue de travaille au lieu de repondre qu'un autre representant devrait communiquer avec moi dans les 48 heures a venir.,
338264,24-FEB-12,14-FEB-12,Amanda,,en,70.29.115.71,m.biehl@sympatico.ca,14919770,000000123275207,3,2,"When a customer agrees to a contract for services, obey that contract and don't raise prices during the contract period. This is what a contract means and how it is honoured in all other industries, except the telecommunications industry it seems.",1
338265,24-FEB-12,23-FEB-12,Rym,,fr,184.144.219.85,jacques_asselin@sympatico.ca,15024048,000000123483165,1,2,"Se faire répondre par des employés du Québec car nous demeurons au Québec car en tant qu'employé retraité de Bell j'ai exigé d'avoir un préposé du Québec pour avoir  plus de facilité à comprendre le français  des agents extérieur du pays mais on m'a dit que c'était impossible et que je retombais dans la fillière d'attente sans savoir où serait logé le prochain appel.J'ai noté les informations que que l'agent m'a communiqué afin de prendre mes messages car il y avait un problème avec hotmail windows live et la prononciation des lettres  pour le mot de passe temporaire n'était pas correcte (employée X5122)et que la réparation pouvait prendre jusqu'à 48 hrs .INACCEPTABLE .Au deuxième appel , l'employé avait un fort accent .J'ai eu satisfaction malheureusement avec un troisième appel avec un agent de Tunisie.J'en suis très très déçu .Je trouve cela vraiment DOMMAGE car lorsque j'étais actif pour NOTRE compagnie,pour moi,le service à la  clientèle était prioritaire .Et surtout que le problème venait de l'extérieur je n'avais pas à assumer ma perte de temps.",1
338266,24-FEB-12,23-FEB-12,Rahim,,en,69.158.81.181,walms@sympatico.ca,15031178,000000123474323,4,3,,4
338267,24-FEB-12,21-FEB-12,Kat,,en,174.88.150.186,marleau.bear@sympatico.ca,15002254,000000123437390,2,1,,3
338268,24-FEB-12,23-FEB-12,Yosimar,,en,174.95.66.234,pbains@sympatico.ca,15028072,000000123476642,5,5,"Fernando was a great help. He clarified questioned I had. 

I made a call previous to speaking with Fernanado and that person hung up on me. I was very disappointed. I have received survey request about him which you will receive next.",4
338269,24-FEB-12,22-FEB-12,Elizabeth,,en,74.14.97.134,iverdone@sympatico.ca,15012238,000000123443841,5,5,Asking whether the modem was connected to a filter was the last question asked...  Had it been one of the first the 'not connected' problem would have been resolved within minutes rather than the 20+ that was taken.,3
338270,24-FEB-12,23-FEB-12,Emmanuelle,,en,174.95.66.234,pbains@sympatico.ca,15028070,000000123474313,1,1,This person from the main office about billing inquiries had hung up on me.,4
338271,21-FEB-12,20-FEB-12,Rym,,fr,174.92.193.20,mariettebeauregard26@sympatico.ca,14988568,000000123398085,3,4,cette femme parle beaucoup trop vite j'avais de la misere a la suivre le francais était asser bien,4
338272,21-FEB-12,20-FEB-12,Basker,,en,69.158.182.92,joseclout@sympatico.ca,14986918,000000123402889,4,5,Have an English Canadian answer the phone. I have poor hearing and it's difficult for me to decipher their pronunciation.,5
338273,21-FEB-12,19-FEB-12,John,,en,70.27.136.25,djsheridan@sympatico.ca,14975394,000000123379846,5,5,,5
338274,21-FEB-12,16-FEB-12,Saranya,,en,174.95.96.220,tom.giftak@sympatico.ca,14950060,000000123311449,5,5,nothing,5
338275,21-FEB-12,20-FEB-12,Mario,,fr,70.50.125.151,pier-ro@sympatico.ca,14990284,000000123406896,5,5,rien,5
338735,22-FEB-12,21-FEB-12,Sergio,,en,184.146.81.212,smbabineau@sympatico.ca,15005932,000000123435210,1,1,we were told to call back later as they were experiencing high volume calls.. so we dont count as a customer ... unbelieveable ! we can use our phone and internet at the same time and wanted it to be fixed... got nothing... told to call back later !!!!!,2
338736,22-FEB-12,21-FEB-12,Mariama,,fr,76.65.169.176,ginetj@sympatico.ca,14998438,000000123425491,3,,"Je verrai lorsque je recevrai ma première facture avec Performance si le prix en vaut la chandelle. Pour le moment avec le téléphone, je ne sais combien ça va me coûter...donc on verra!",3
338737,22-FEB-12,21-FEB-12,Ashley,,en,70.51.123.94,tristan.mills@sympatico.ca,15006890,000000123427543,4,4,,4
338738,22-FEB-12,21-FEB-12,Sergio,,en,70.50.216.222,john.batchelor@sympatico.ca,15000190,000000123433723,3,3,agent should have had info about server outage at his fingertips. wasted a lot of time before he found out that the problem was Bell's server and not my my computers or browsers. he also should have had a better estimate of when repairs would be done. stock answer of 'call back after 48 hours' is stupid. not agent's fault. he should be better informed by your systems and maintenance people,4
338739,22-FEB-12,21-FEB-12,Ryan,,en,69.156.12.16,globalskate@sympatico.ca,14998508,000000123419482,5,5,Be more proactive in contacting customers with deals rather than making me call you,4
338740,22-FEB-12,21-FEB-12,Eya,,fr,174.95.241.126,robertchaine@sympatico.ca,15004884,000000123419510,5,4,rien,4
338741,22-FEB-12,20-FEB-12,Hanen,,fr,70.48.156.44,rosam@sympatico.ca,14991208,000000123391520,3,2,"La personne du support étant  d'une autre ethnie, la communication a été  difficile. La situation n'a pas été corrigée suite à un manque de compréhension. ",4
338742,22-FEB-12,21-FEB-12,Mehdi,,fr,70.48.189.251,odyssee117@bell.net,15003603,000000123430966,5,5,,5
338743,22-FEB-12,21-FEB-12,Nancy,,en,70.49.5.17,rjfield4@sympatico.ca,15004798,000000123419082,5,5,"It was a treat to speak with someone I could understand.
This morning I had a question about the order, got someone  that I couldn't understand hardly at all.  Was not able to converse.  Doubt she was in Canada.",3
338744,22-FEB-12,21-FEB-12,Rohit,,en,64.235.102.2,dialelliott@sympatico.ca,14997004,000000123436184,4,4,"Just in general, not necessaryily on the phone but list how much each devices usually uses in a day eg. downloading a movie or song... parents want to know this",5
338745,22-FEB-12,21-FEB-12,Mario,,en,70.53.106.66,piperp@sympatico.ca,15004136,000000123423776,5,5,"nothing, it was great",5
338746,22-FEB-12,21-FEB-12,Wael,,fr,174.93.204.30,roseyvone@sympatico.ca,15005036,000000123430137,5,,"rien d'autre faut attendre les prochains jours .
",4
338747,22-FEB-12,21-FEB-12,Dana,,en,67.70.128.25,derek.cleland@sympatico.ca,14996908,000000123432640,3,,"Explained what service I had properly or initiated my change at the end of the current billing period.
We're on fixed incomes. I'm trying to find savings in my various non essentials. I called Bell to cancel my satellite TV. Although the girl who I spoke with was very nice and the offerings made were good, they were too late. She said I was eligible for some 3 way package and if I retained the TV package I could have significant savings. If I had known this several weeks ago I would might have kept my current services, but it took a cancellation to bring the savings to the surface. The cust rep then said that she  could save me about $10/mth on my internet without changing my current package. I asked several times if I was going to lose anything and she said everything would remain the same but in addition I would have 105gbs of download each month instead of the 100gbs that I had on my old plan. So I said it sounded good and she said that the changes would be in place on Monday Feb 20th. I was surprised at this because a couple of years ago I had requested a unit of download insurance as I was getting close to my limit. When I made the request I asked if the extra 40gbs would be available immediately and was told no it would not be available until the next billing period. On Monday Feb 20th there was no change when I checked my usage. At that time I was 94+gbs for the month leaving me a bit less than 6gbs for the rest of the billing period. On Tuesday Feb 21th I check again and found that although my base download limit was still 60gbs, my download insurance amount was below 30gbs meaning that I was now 6gbs over the limit and there would be charges. So I called for an explanation. The girl I talked to yesterday, prompting this survey I expect, told me that the new package that I had signed up for now had a download base of 25gbs and I would have 2 40gb units of download insurance. Since my current billing period ends at midnight on the 27th the new download insurance would be prorated and by the end of the period I would be at 101gbs so as long as I stayed under 101gbs I would not be charged extra. That sounded fine as long as it's true, although she did say if I was charged extra to call back and I would be given a credit. Both girls were helpful, I think the first one I spoke to did her best to explain what changes I had agreed to but I must have missed something because of my surprise at the immediate addition of the new package. As long as I don't get charged extra I will be satisfied. 

I used to be a loyal Bell customer, but my how times have changed. The first strike was a new cell phone. I signed up for a 3 year contract only to find that the phone was not compatible with some other blue tooth devices I had. My complaint went right to the executive offices only to be rejected with a pretty lame excuse...that's the way it works and in 3 years you can get another phone that might prove to be a better fit. The next was the TV. I was more or less pleased with the service, but it was so expensive to get so many channels of which I watched maybe 8 that I thought it's time to shut it down. Now this internet thing, hopefully it will have a good ending but my resolve is waining and my loyalty plummets.",2
338748,22-FEB-12,21-FEB-12,Snehalatha,,en,174.92.95.187,daniel.bon@sympatico.ca,14996536,000000123416990,5,4,Can't think of one.,3
338749,22-FEB-12,15-FEB-12,Atoiya,,en,65.92.45.207,lorriegn@sympatico.ca,14932474,000000123288713,,4,The confirmation sent to me on e-mail is of no use as I don't have a printer to make a copy as reference for my next billing.  A hard copy would be beneficial. I'm still not clear what the bottom line for payment is. I'm not happy with the creeping increase in charges within the past year and having to lease a modem rather than buy it. Future billings will determine if the inquiry is resolved.  I imagine I will be going through this again or shopping for another service provider.   ,3
339214,24-FEB-12,23-FEB-12,Naveenkumar,,en,70.26.147.36,danlee@sympatico.ca,15021518,000000123487975,5,5,"USE CANADIAN REPERENTATIVES!!!!!!!!!
",4
339215,24-FEB-12,23-FEB-12,Armando,,en,76.70.101.203,feb27@sympatico.ca,15022616,000000123483493,5,5,nothing - great service - very polite and knowledgeable,5
339216,24-FEB-12,23-FEB-12,Luis,,en,69.159.71.200,barry.roberston088@sympatico.ca,15020000,000000123469846,5,4,nothing,5
339217,24-FEB-12,23-FEB-12,Juliio,,en,74.15.62.71,pcmac@sympatico.ca,15028082,000000123480288,3,2,"Be able to tell me when high speed service is 
Ikely to be available for me. Someone should be able to do this. Interdepartmental connections weak?",2
339218,24-FEB-12,23-FEB-12,Sahali,,en,69.159.9.208,mimason@sympatico.ca,15027128,000000123469812,5,5,,5
339219,24-FEB-12,23-FEB-12,Ayesha,,en,184.147.53.242,sjaffery@sympatico.ca,15029912,000000123485346,5,5,,5
339220,24-FEB-12,20-FEB-12,Chantal,,en,174.91.126.149,kennedyave@sympatico.ca,14987324,000000123401710,1,1,"First off, I didn't make a call to Bell, Bell phoned me. I said fine to a service call as long as it was in the morning on any day. I was assigned a morning app't, then a call comes to us reminding us of our AFTERNOON app't. You guys are totally unprofessional and uncoordinated in your efforts. ",2
339221,24-FEB-12,23-FEB-12,Vijay,,en,76.64.226.76,jlittle45@bell.net,15024568,000000123481770,4,4,"This is the third time I've called in with the same problem...it's fixed for a little while, then recurs.  I'm about ready to switch to cable...much more reliable.",3
339222,24-FEB-12,23-FEB-12,Lukasz,,en,70.53.25.220,g-m@sympatico.ca,15022898,000000123483808,4,4,It took 45 min of mine and your rep's time until he realized (was informed by another support unit) that the e-mail system was down in this locality. Serious system-wide issues should be flagged instantaneously to avoid this waste of resources. ,4
339223,24-FEB-12,23-FEB-12,Elmer,,en,67.68.44.218,mlshields@sympatico.ca,15027222,000000123482109,5,5,,5
339224,24-FEB-12,23-FEB-12,Quintin,,en,174.91.9.16,ngwoods@sympatico.ca,15027584,000000123484107,5,4,"I was originally told by the service tech, who came to my home and changed the modem, to return the modem to the local store.  I went to the store and was told they had not taken them for 3 years.  Why do the service tech's coming to the house not have the kits to return the modem?",4
339225,24-FEB-12,22-FEB-12,Aswathy,,en,174.95.211.172,janice.price@sympatico.ca,15012444,000000123448997,4,3,"Although the technician who I spoke with two days ago was excellent and very helpful, the fact is that from October 2011 to two days ago I had no security virus protection.  I believe when selling a product you should first assess correctly whether or not the end user technologically is compatible. I have heard that your security system is below standard and doesn't do the job required.",2
339226,24-FEB-12,23-FEB-12,Rym,,fr,174.89.211.21,fachard@sympatico.ca,15022530,000000123484767,4,4,,4
339227,24-FEB-12,23-FEB-12,Ever,,en,70.51.64.29,thepawguy@sympatico.ca,15030646,000000123472759,5,4,,5
339228,24-FEB-12,18-FEB-12,Gabin,,en,65.95.139.35,arsmagica@sympatico.ca,14964872,000000123375947,3,1,Thought more basically.  Both the tech and myself missed one of the most obvious sources of the problem a defective telephone splitter.,3
339229,24-FEB-12,18-FEB-12,Juan,,en,65.95.139.35,arsmagica@sympatico.ca,14964874,000000123374114,2,1,Thought more basically.  Both the tech and myself missed one of the most obvious sources of the problem a defective telephone splitter.,3
339230,24-FEB-12,23-FEB-12,Juliio,,en,67.71.144.71,elaineparker@sympatico.ca,15022294,000000123488186,5,5,,4
339231,24-FEB-12,23-FEB-12,Yaseen,,en,70.50.25.207,bokay@sympatico.ca,15020352,000000123468796,5,4, to speak a little slower for us seniors as we are not as swift and bright as where once ,5
339232,24-FEB-12,23-FEB-12,Jeanette,,en,70.51.224.111,sbmitruk@sympatico.ca,15029620,000000123471144,5,5,,5
339233,24-FEB-12,23-FEB-12,Mir,,en,76.69.206.144,ford6@sympatico.ca,15022724,000000123483642,4,4,informed me the internet sysyem was down at the beginning of the session,5
339234,24-FEB-12,20-FEB-12,Manoranjith,,en,69.158.32.149,dougfraser@sympatico.ca,14984108,000000123401469,5,5,,5
339235,24-FEB-12,23-FEB-12,Temsu,,en,67.71.6.130,r.nmcphail@bell.net,15028568,000000123475438,5,5,,5
339236,24-FEB-12,23-FEB-12,Edwin,,en,67.71.138.93,aldilworth@sympatico.ca,15019364,000000123475564,5,5,Instructing words not always matching what I saw on the screen,5
339237,24-FEB-12,23-FEB-12,Ben Bourouba,,fr,70.51.15.169,jaky.d@bell.net,15024074,000000123482542,3,3,,4
339238,24-FEB-12,23-FEB-12,Pascal,,en,173.65.143.18,rwark@sympatico.ca,15029382,000000123473597,5,4,Find the source that was using my email address to send 'junk' to my entire contact list!  Second time in 3 months that this has happened.,5
339239,24-FEB-12,23-FEB-12,William,,en,184.146.5.32,trudyvideki@sympatico.ca,15030906,000000123475884,5,4,Everything done that needed to be done.,5
339240,24-FEB-12,23-FEB-12,Ameer,,en,70.50.53.247,james.cressman@sympatico.ca,15024082,000000123483460,1,4,"She could have listened to me when I said I was unable to get into my sympatico e-mail and yet I could access other sites. It turned out, after about half an hour, she bleieved me and oh gee, hotmail was down.",2
339241,24-FEB-12,23-FEB-12,Neha,,en,69.158.81.181,walms@sympatico.ca,15031180,000000123489839,3,3,,4
339242,24-FEB-12,23-FEB-12,Manindra Velpula,,en,70.29.34.23,gemcm@sympatico.ca,15023064,000000123485918,5,5,"The technician was very supportive and helpful in resolving my email problem. There is nothing he could do better. Excellent service from this technician.
thank you ",5
339243,24-FEB-12,23-FEB-12,Andrew,,en,74.15.140.44,rainer.waizmann@sympatico.ca,15028630,000000123474384,5,4,,4
339244,24-FEB-12,23-FEB-12,Aymen,,fr,184.144.229.48,cliconcept@sympatico.ca,15021154,000000123486724,1,1,"Chercher le problème chez-vous au lieu de donner une réponse toute prête sans réfléchir,""débrancher et rebrancher le modem "" Envisager que le problème ne proviens pas toujours de nos équipements.",
339245,24-FEB-12,23-FEB-12,Marwen,,fr,76.65.169.137,dianefontaine1@sympatico.ca,15021870,000000123479835,5,5,J'ai eu difficulté à comprendre le langage mais Emmanuel a été très courtois et poli. Donne un très bon service. Merci.,5
339246,24-FEB-12,23-FEB-12,Anna,,en,74.14.12.167,kirkfamily@bell.net,15025338,000000123483392,5,5,Make fibe 12 avalible in our area.,4
339247,24-FEB-12,23-FEB-12,Marouen,,fr,69.156.206.59,chardock@sympatico.ca,15020894,000000123485431,5,5,"Rien de plus, il a répondu à mes besoins très rapide et avec patience malgré la lenteur de mon système.",5
339248,24-FEB-12,23-FEB-12,Jorge Alberto,,en,174.95.7.47,murval6@sympatico.ca,15027464,000000123475406,5,5,,5
339249,24-FEB-12,23-FEB-12,Irving,,en,70.55.38.101,rlpatterson@sympatico.ca,15028998,000000123476248,5,5,There could not be a change as everything was handled extremely well,5
339250,24-FEB-12,23-FEB-12,Gloria,,en,76.70.113.15,pcotman@sympatico.ca,15028084,000000123483064,5,5,,5
339251,21-FEB-12,20-FEB-12,Ben Bourouba,,fr,76.71.199.81,jojo251@sympatico.ca,14986888,000000123409223,5,5,,5
339736,24-FEB-12,23-FEB-12,Casey,,en,207.164.79.121,shawn.aarons@sympatico.ca,15029792,000000123481885,5,5,Flowers and chocolate.,4
339737,24-FEB-12,23-FEB-12,Tarek,,fr,67.71.77.177,jean.tetreault@sympatico.ca,15024302,000000123479949,5,5,Rien,5
339738,24-FEB-12,20-FEB-12,Manoj Sandra,,en,64.231.197.51,s.alikhan@sympatico.ca,14991354,000000123402460,4,4,I appreciate very much the help I received from Bell--Thanks,5
339739,24-FEB-12,23-FEB-12,Munyaradzi,,en,184.144.11.93,paul.ouel@sympatico.ca,15028018,000000123476988,5,5,less automation before you get to a person,5
339740,24-FEB-12,23-FEB-12,Benazir,,en,174.88.10.195,norman.wells@sympatico.ca,15027714,000000123484140,3,4,Improve the wait time. Your system has not improved over the years. Waiting for tech support Is just not acceptable In my opinion. Are'nt you In the communication business? Surely someone has mentioned this before.,2
339741,24-FEB-12,23-FEB-12,Marwen,,fr,69.156.60.153,tremblay17@sympatico.ca,15030882,000000123469358,5,5,,5
339742,24-FEB-12,23-FEB-12,Badreddine,,fr,69.156.60.153,tremblay17@sympatico.ca,15030884,000000123467635,5,5,,5
339743,24-FEB-12,22-FEB-12,Zohra,,fr,65.92.165.68,hugrobo1@sympatico.ca,15012104,000000123458658,3,4,"Je trouve inconcevable la nécessité de se plaindre pour obtenir un tarif raisonnable de la part de Bell.  Si je m'étais pas plaint, j'aurais continué à payer 5$/mois de plus que le tarif affiché sur le site de Bell.ca.",2
339744,24-FEB-12,23-FEB-12,Roy,,en,65.92.150.222,DARRAH1@sympatico.ca,15018904,000000123480165,3,3,"Give a better explanation as to why I now have Bell Internet Fib25. I don't need a faster internet.Today, it is not faster than before, in fact, it is slower.I am going to cancel it!! ",2
339745,24-FEB-12,23-FEB-12,Claudia,,en,65.94.203.64,vern.METZGER@sympatico.ca,15031042,000000123484161,2,2,"Customer service reps should be people without a strong foreign accent.  Working with technology is combersome at best without having to deal with someone with an accept who speaks too quickly for someone, a senior, to understand.",3
339746,24-FEB-12,23-FEB-12,Anis,,fr,74.198.164.254,mohamedjelassi@sympatico.ca,15027286,000000123470129,5,5,,5
339747,24-FEB-12,20-FEB-12,Diego,,en,174.95.219.201,ruth.mcbride@sympatico.ca,14991320,000000123393592,1,2,you said in mail not yet here,
339748,24-FEB-12,23-FEB-12,Anis,,fr,174.91.205.236,francelm@bell.net,15022766,000000123472323,5,5,,5
339749,24-FEB-12,23-FEB-12,Sweta,,en,204.237.93.116,lee.smith@sympatico.ca,15025636,000000123476145,5,5,Nothing I can think of.,5
339750,24-FEB-12,14-FEB-12,David,,en,174.93.161.67,catrowe@sympatico.ca,14914322,000000123266956,5,5,,5
339751,24-FEB-12,21-FEB-12,Timmy,,en,74.114.172.13,janette.blais@bell.net,14999542,000000123427635,3,2,listened to my request when i signed up to have internet bundled. Not showing any interest in my concerns as a long time customer. Need to train your sales staff better.,2
339752,24-FEB-12,19-FEB-12,Martina,,en,216.209.244.12,g.coltman@sympatico.ca,14975990,000000123380326,5,5,"Nothing, the technician, Hector, who looked after me did so very well and left me completely satisfied.",5
339753,24-FEB-12,23-FEB-12,Jenette,,en,97.100.97.23,ted.oliver@sympatico.ca,15030516,000000123479737,3,3,"Bell could restore customer confidence by not billing for disconnection when none occured, by admitting their errors with immediate refunds when they are given the privilege of automatic payment, and by having internet phone numbers for telephone access from the US when CUSTOMERS are on holiday.",3
339754,24-FEB-12,23-FEB-12,Ashwini,,en,74.198.9.213,akotilainen@sympatico.ca,15019330,000000123476179,5,4,"Well , not that much of a problem, but her accent was a bit hard to understand",4
339755,24-FEB-12,23-FEB-12,Martina,,en,69.156.209.105,nortonrv@bell.net,15027730,000000123479539,4,4,"This was the 4th call to correct the problem I was having with the internet connection, and it seems to be finally fixed. I spent altogether over 3 hours on the phone with bell. The first 2 calls were because of heavy accents that were hard to understand.
This seems like a very unreasonable time to get one problem solved.",3
339756,24-FEB-12,19-FEB-12,Eric,,en,70.50.105.172,tyrone.collins@sympatico.ca,14980316,000000123381429,5,5,,5
339757,24-FEB-12,23-FEB-12,Sofiene,,fr,70.48.16.14,michel.belanger053@sympatico.ca,15026998,000000123483066,3,4,"Tout s'est bien déroulé : temps d'attente minimum, bonne écoute , bonne compréhension de mon problème,résolution de celui-ci,; À voir lors de la prochaine facturation... La seule chose déplorable est qu'il faut appeler pratiquement à chaque nouvelle facturation pour faire faire des corrections, est-ce dû à un problème de communication entre vos différents services ou autre...??? Cela devient agaçant et frustrant à la longue...!!!
Michel Bélanger, Trois-Rivières.    ",4
339758,24-FEB-12,23-FEB-12,Mohammed,,en,76.69.86.123,clara.robert@sympatico.ca,15021096,000000123472117,4,4,,5
339759,24-FEB-12,23-FEB-12,Edgar,,en,174.88.19.82,kuyvenhoven@sympatico.ca,15025446,000000123481518,5,5,everything was done propely and professionally. Edgar walked me through evrything ,5
339760,24-FEB-12,21-FEB-12,Aymen,,fr,174.95.224.185,yvart.consultimpex@sympatico.ca,15007680,000000123418968,2,2,"pour la première fois, j'ai eu un technicien qui n'était pas très aimable. Si je suis d'expression française, j'ai appris l'informatique et l'internet dans un pays qui n'était pas d'expression française mais anglaise et j'ai gardé l'habitude d'avoir pour ordi programmé en anglais - c'est bien mon droit, je pense ! De plus, on m'a affirmé le contraire de ce que j'avais toujours fait, sauf que récemment ça ;ne fonctionnait plus - probablement à cause de la ""Web Page"". Mais comme j'ai dit c'était la première mauvaise expérience.",4
339761,23-FEB-12,22-FEB-12,Alex,,en,174.95.139.37,nkomar@bell.net,15015556,000000123458459,1,1,"Don't tell me that the only thing you can do about the interruption in service is to send out someone to check for problems with a $75 service call. Service should be free. I never heard of such a thing with Cogeco. If this happens again I'm switching back! That is not a threat; it is a promise. Shame!",2
339762,24-FEB-12,31-JAN-12,Nidhal,,fr,50.100.104.243,johannebherer@sympatico.ca,14804440,000000122970262,5,5,"le technicien a été super gentil et  professionnel.  Vous êtes chanceux
d'avoir une personne de ce niveau de compétence.  N'oubliez jamais que la réputation d'une compagnie et la qualité de son service à la clientèle repose sur  les employés qui sont en ligne directe avec la clientèle et c'est ce qui fait en sorte que l'on choisit votre compagnie plutôt qu'une autre.  Malheureusement, les employeurs oublient souvent cet aspect.
J'ai été très satisfaite du service que ce technicien m'a rendu.  Il représente bien votre compagnie et vous pouvez en être fier.",5
339763,24-FEB-12,23-FEB-12,Rania,,fr,70.52.56.248,lorette.leblanc@sympatico.ca,15025924,000000123469128,5,5,,5
339764,24-FEB-12,23-FEB-12,Jose,,en,184.146.112.97,paul.game@sympatico.ca,15028014,000000123486200,5,5,,5
339765,24-FEB-12,22-FEB-12,Juan Carlos,,en,70.49.242.247,kschaus@sympatico.ca,15013554,000000123450136,5,5,,5
338276,21-FEB-12,20-FEB-12,Padala,,en,184.145.71.141,norman01@sympatico.ca,14989816,000000123403563,5,4,Although it really was not a big problem the accent was a little difficult to follow at first. Maybe if the person were to slow down just a bit at first. But like I said it was not a big problem and I think Padala was a big help.,4
338277,21-FEB-12,16-FEB-12,Zulfiquar,,en,65.95.130.54,dglvngstn@bell.net,14941074,000000123335297,5,5,"My experience could not have been better.  The technician was not only extremely knowledgeable and professional, he made a point of being kind and helpful. He even phoned me the next day to check that the problem he had resolved had remained resolved. Bell is fortunate to have men of such quality in their employ.",5
338278,22-FEB-12,21-FEB-12,Ashwini,,en,74.15.52.97,brian.scully028@sympatico.ca,14995420,000000123415482,5,5,,5
338279,22-FEB-12,21-FEB-12,Mohamed Yusuf,,en,65.93.88.208,chrisandmarla@sympatico.ca,14996084,000000123415054,2,2,Resolve issue. ,2
338280,23-FEB-12,22-FEB-12,Rohit,,en,65.92.196.184,jjeff022@sympatico.ca,15012784,000000123464104,5,5,Rohit did a great job. Experience was perfect.,5
338281,24-FEB-12,23-FEB-12,Sylvain,,fr,70.55.207.200,marie.charron4@sympatico.ca,15026440,000000123483671,5,5,Le technicien a été très avenant.  Vous devriez avoir des techniciens de ce calibre partout chez Bell!,5
338282,24-FEB-12,15-FEB-12,John,,en,70.49.49.150,dl.ferguson@sympatico.ca,14928332,000000123287286,5,4,nothing really,5
338283,24-FEB-12,23-FEB-12,David,,en,72.28.80.46,maria.remm@sympatico.ca,15026408,000000123471980,1,1,"Not hang up the phone on me, return my calls, keep their promises, follow up as required, not give me the run around for over 3 months with no satisfactory resolution.  Basically they don't care and are not willing to do anything for their customer.. and the sad thing is that they don't care that they don't care.  They keep me waiting and not returning my calls and tell me that they're sorry only to do it again... Bell's sorry means absolutely nothing t ome as it's just lip service with no sincerity.  I can't stand being a Bell customer and am very seriously looking at switching my 4 cell phones, home phone, internet & satallite services to Roger who are offering me the moon to switch... talk to Sadi the Bell employee who hung up on me, Naresh his manager and Lisa Huhn at the executive offices and ask they why I'm upset and if they care - Lisa at your executive offices even made me wait 2 weeks for a reply to an email... and at the end all she had to say was NO... no reason...just NO.. .typical and what sadly I have come to expect from Bell... no help, no caring, no satisfaction... NO UNDERSTANDING AND WILINGNESS TO HELP!!!",1
338284,24-FEB-12,23-FEB-12,Krutthiga,,en,74.12.217.165,cawelch@sympatico.ca,15020782,000000123468424,4,5, Fixed my modem problem but accidently unwired one of my telephone jacks so needed a tel. tech to come the next day.,4
338285,24-FEB-12,23-FEB-12,Marcos,,en,67.68.44.233,h.miller@sympatico.ca,15023470,000000123474543,5,5,Nothing,5
338286,24-FEB-12,22-FEB-12,Gloria,,en,65.92.113.140,derekg@sympatico.ca,15010442,000000123448703,5,5,Nothing at all.,5
338287,24-FEB-12,23-FEB-12,Yaseen,,en,65.95.91.146,carol.williams@bell.net,15020688,000000123482458,1,1,Technician took over my laptop immediately without listening to my concerns could not fix my issue as he said that he didn't service 3rd party emails.  We just switched from Cogeco and we have had nothing but trouble.  Technicians are not knowledgeable.  I need to utilize my work email and if we can't solve the problem we will need to change providers,1
338288,24-FEB-12,23-FEB-12,Haythem,,en,184.144.42.107,nel.alarie@bell.net,15027562,000000123482806,4,4,,4
338289,24-FEB-12,20-FEB-12,Dominic,,en,174.91.69.220,dmallozzi@sympatico.ca,14983996,000000123403353,4,4,You took 2 days to send someone to fix the Internet problem at my house. I was promised next day service and no one came. I had to phone again and make another appointment. It was very frustrating because when I called back the second time I was told there was no appointment made. ,4
338290,24-FEB-12,23-FEB-12,Carmen,,en,174.94.30.213,john_millerson@sympatico.ca,15024752,000000123482678,5,5,Did just fime,5
338291,24-FEB-12,23-FEB-12,Nischal,,en,174.94.30.213,john_millerson@sympatico.ca,15024754,000000123485187,5,5,You Did just Fine.,5
338292,24-FEB-12,23-FEB-12,Timothy,,en,70.27.28.110,jlitwiller@sympatico.ca,15024570,000000123481937,4,4,"Matched the pricing figures that were available to new customers a short time ago.
Identified what modems and routers are the strongest and most reliable.
I received a new Home Networking device and I am not sure I need it.",4
338293,24-FEB-12,23-FEB-12,Perumalla,,en,174.117.161.0,rapajoj@sympatico.ca,15028698,000000123484969,1,1,found the problem,
338294,24-FEB-12,23-FEB-12,Catherine,,en,76.69.31.228,jkrmpayne@sympatico.ca,15024548,000000123473487,5,5,,5
338295,24-FEB-12,22-FEB-12,Mel,,en,174.91.68.197,barjoc@sympatico.ca,15008884,000000123452714,4,5,"We would prefer to speak with a Bell agent in Canada.  Prior to speaking with Mel, approx' one hour earlier I spoke with another agent in Manila, and really had a tough time understanding him. I terminated the call.  ",5
338296,24-FEB-12,23-FEB-12,April,,en,69.158.101.248,gkschultz@sympatico.ca,15023248,000000123477154,5,5,"Some difficulty understanding what was being said, due to use & understanding of the english language.  Many of the words had to be repeated as we both seemed to have problems understanding each other.",4
338297,24-FEB-12,23-FEB-12,James,,en,184.144.16.7,barbara.temple@sympatico.ca,15019988,000000123472817,5,5,all was handled with courtesy and professionalism. Nothing more was required.,5
338298,24-FEB-12,21-FEB-12,Alain,,en,74.15.242.121,ar.horst@sympatico.ca,14994672,000000123414907,1,1,able to answer the question I had and get back to me when said you would.,2
338299,24-FEB-12,23-FEB-12,Gilberto Jose,,en,70.26.157.254,johnwhalley@sympatico.ca,15024786,000000123483635,5,5,,5
338300,24-FEB-12,23-FEB-12,Silumula Swathi,,en,76.67.127.70,skkeyes@sympatico.ca,15029940,000000123488759,5,5,"Nothing, service was excellent",5
338301,24-FEB-12,22-FEB-12,Sihem,,fr,65.92.216.43,maria2450@bell.net,15014458,000000123443373,5,4,,5
338302,24-FEB-12,23-FEB-12,Hana,,fr,76.71.170.124,yvesbrochu@sympatico.ca,15031466,000000123471634,4,4,Pas grand chose de plus !,4
338303,21-FEB-12,20-FEB-12,Krishidhar,,en,74.15.4.13,brian.tuddenham033@sympatico.ca,14982502,000000123402548,5,5,,5
338304,21-FEB-12,20-FEB-12,Krutthiga,,en,76.71.145.228,wgrikschat@sympatico.ca,14993210,000000123395489,5,5,"sorry,it was my mistake that I had to call back.",5
338305,21-FEB-12,20-FEB-12,Nizar,,fr,174.93.251.187,mariette.boudreau@sympatico.ca,14988566,000000123406227,5,5,"M.Nizar a été parfait pour répondre a mes attentes, compréhensif , ses explications été très claires. Je suis très heureuse mon problème est résolu.   Merci",5
338306,21-FEB-12,20-FEB-12,Patrick,,en,65.95.100.237,s.stergios@bell.net,14991408,000000123392585,5,5,nothing,5
338307,21-FEB-12,20-FEB-12,Snehalatha,,en,67.71.58.232,b-mridder@sympatico.ca,14981902,000000123394419,4,4,,4
338750,22-FEB-12,21-FEB-12,Ericka,,en,74.12.88.45,unclejim@bell.net,15006998,000000123422717,5,5,"Your staff are very well trained, they know all the buzz words, and they sell ""Bell"", throughout their conversation. I can't think of anything else that your staff could possibly do to improve on the great service that I received yesterday afternoon. Thank you so very much for your excellent assistance. ",5
338751,22-FEB-12,21-FEB-12,Cathy,,en,174.91.7.226,denniswilson@bell.net,14996902,000000123427328,,,BELL..TOLD ME A SERVICE PERSON HAD TO FIX SOMETHING AT MY HOME..WELL NO ONE CAME TO MY HOME. I WAITED/STAYED HOME TO GREET SERVICE PERSON HOWEVER HIS PHONE CALL SURPRISED ME AS I WAS TOLD SOMEONE WAS COMING TO MY HOUSE. SO YOU FOLKS AT BELL HAVE ME WONDERING IF MY SERVICE IS WORKING PROPERLY OR NOT. SINCE YOU ARE THE ONES THAT MADE CONTACT INITIALY. JEFF FROM BELL HAD A PLEASANT ATTITUDE.HE SAID MY SERVICE SEEMS TO BE OK. IS THIS AN INTERMITENT PROBLEM ON MY LINE ?519-455-9633 Thank you D.Wilson,
338752,22-FEB-12,21-FEB-12,Monica,,en,67.68.225.54,holdpacks@bell.net,14999058,000000123423949,5,5,"cannot think of any, but that is helpful question on your part",5
338753,22-FEB-12,21-FEB-12,Mariem,,fr,65.94.8.204,terry.frougier@sympatico.ca,15006561,000000123418318,5,5,J'ai vraiment eu l'impression que la personne chez bell(MarianneXQ157)a été à l'écoute de mes besoins.Merci pour ce bon service.,4
338754,22-FEB-12,21-FEB-12,Anis,,fr,184.144.237.60,ram2011@bell.net,15004452,000000123424910,4,4,,4
338755,22-FEB-12,21-FEB-12,Yassine,,fr,70.53.192.188,guypratte@sympatico.ca,14998744,000000123415503,5,4,,4
338756,22-FEB-12,21-FEB-12,Priyojoy,,en,74.12.89.43,pryceless@bell.net,15004280,000000123438427,4,3,go back to local tech support versus India,4
338757,22-FEB-12,21-FEB-12,Yaseen,,en,174.91.10.180,bonniee@sympatico.ca,14995310,000000123421437,5,5,Nothing,4
338758,22-FEB-12,21-FEB-12,Partha,,en,70.50.202.43,eric.biergard@sympatico.ca,14997572,000000123414756,5,5,I have no complaints.,4
338759,22-FEB-12,21-FEB-12,Blake,,en,69.156.154.246,vross_6@sympatico.ca,15007258,000000123421194,5,5, Belll should notify the customer when their contracts are to be updated not just add cost to their bills.,4
338760,22-FEB-12,21-FEB-12,Juan,,en,70.48.187.6,rebecca.lama@sympatico.ca,15004590,000000123431695,5,5,I wish people would speak more slowly and distinctly on the phone as I have problems with hearing,5
338761,22-FEB-12,21-FEB-12,Julio,,en,70.49.80.46,fredkayser@sympatico.ca,14998018,000000123424178,5,4,,5
338762,22-FEB-12,21-FEB-12,Ana,,en,184.145.9.203,dcallow@sympatico.ca,14996756,000000123427263,4,4,,5
338763,22-FEB-12,21-FEB-12,Yazhini,,en,70.26.9.52,prissy@sympatico.ca,15004270,000000123421149,5,5,my appointment was from 8am to noon on Tuesday February 21. Your dispatch made an error on the time and scheduled me for the afternoon. So I was not too happy waiting at home all morning. Yazhini was the person who had to listen to my complaint and not the individual who made the mistake which is sad. If your dispatch employees are too lazy to input data carefully then they should not be working at Bell.   ,3
338764,22-FEB-12,21-FEB-12,Nayeem,,en,67.70.116.113,qv1@sympatico.ca,15004342,000000123420598,1,1,"Improve your Customer Service. is been 2 weeks and my issue is not resolved.
thank you for nothing.",1
338765,22-FEB-12,21-FEB-12,Suzon,,en,142.150.200.156,zaria.shaw002@sympatico.ca,15007742,000000123434762,5,5,Everything was perfect - thanks!,5
338766,22-FEB-12,21-FEB-12,Estephania,,en,184.148.85.66,vanzutvenharry@bell.net,15007082,000000123431336,5,5,NOTHING!! The lady was a GREAT HELP!!,5
338767,22-FEB-12,21-FEB-12,Suraj,,en,64.231.133.85,jiireland@sympatico.ca,14999906,000000123417532,3,3,original problem with emails repeatedly reappearing after being deleted may havce been resolve...too soon to be sure.  New problem created...pop up demanded password every time we tried to use email,
338768,22-FEB-12,21-FEB-12,Salvador,,en,174.95.235.154,willjannhow@bell.net,15007448,000000123415409,5,5,,5
338769,22-FEB-12,21-FEB-12,Denise,,en,50.100.130.48,chrisplowright@sympatico.ca,14996094,000000123424818,3,3,The technician did the best that she could given the information that was available.  The unresolved issues had to do with bad performance of hardware sent by Bell.,5
338770,22-FEB-12,21-FEB-12,Nelly,,en,50.100.130.48,chrisplowright@sympatico.ca,14996096,000000123434393,5,4,,5
338771,22-FEB-12,21-FEB-12,Pratiksh,,en,70.26.132.211,carcomm@sympatico.ca,14995696,000000123415466,5,5,,5
338772,22-FEB-12,21-FEB-12,Kevin,,en,64.231.133.85,jiireland@sympatico.ca,14999908,000000123430951,3,3,Problem with email password appears to be resolved.  A problem with an unsatisfactory replacement of a TV satelite receiver was addressed but not yet resolved.,
338773,22-FEB-12,20-FEB-12,Mohammed,,en,74.12.21.31,richierich10@sympatico.ca,14990906,000000123393372,5,5,nothing,5
338774,22-FEB-12,21-FEB-12,Ben Mahmoud,,fr,174.89.164.14,diane.perry@sympatico.ca,14997018,000000123420880,4,4,tout était parfait,5
338775,22-FEB-12,21-FEB-12,Michael,,en,99.250.107.205,chriscarlton@sympatico.ca,14996086,000000123428731,5,5,Nothing comes to mind,5
338776,23-FEB-12,22-FEB-12,Jordan,,en,76.64.40.200,g.bowman@sympatico.ca,15011338,000000123448648,5,4,,4
338777,23-FEB-12,22-FEB-12,Haythem,,fr,76.68.198.235,marie.jeanine@sympatico.ca,15014482,000000123458559,5,5,,5
338778,23-FEB-12,22-FEB-12,Med Aymen,,fr,76.65.129.232,g.issid@bell.net,15011344,000000123449902,5,5,,5
338779,23-FEB-12,22-FEB-12,Djamila,,fr,70.53.224.125,jacques.monteil@sympatico.ca,15012336,000000123460607,4,1,Pas le domaine de la personne. Je dois appeler Windows,5
338780,23-FEB-12,22-FEB-12,Mohamed,,en,65.95.44.190,jayerst@sympatico.ca,15012494,000000123453443,3,3,Improve language skills ( heavy foreign accents ),4
338781,23-FEB-12,22-FEB-12,Chamseddine,,fr,67.68.228.178,robertenright@sympatico.ca,15016664,000000123443286,4,4,,3
338782,23-FEB-12,22-FEB-12,Mohamed Abdelkader,,fr,132.211.219.47,real.labelle@sympatico.ca,15016436,000000123453014,4,4,,4
338783,23-FEB-12,22-FEB-12,Gayathri,,en,174.91.127.205,maieliiv@sympatico.ca,15014292,000000123441608,5,5,this time things went fine,3
338784,23-FEB-12,21-FEB-12,Moses,,en,67.68.9.131,amymills@sympatico.ca,14994436,000000123415647,5,5,more than requested,5
338785,23-FEB-12,22-FEB-12,Gerry,,en,69.156.88.88,lcarlaw@bell.net,15013792,000000123449731,5,3,I have access to the internet again however it took almost 18 hours however I still don't have my phone back so I'm not sure how good that is.,3
338786,23-FEB-12,22-FEB-12,John,,en,70.26.158.215,davidhamilton-lawyer@bell.net,15010297,000000123441154,5,5,Harry did a great job. There was nothing he could have done differently. He was patient with my many inquiries and extremely knowledgeable.,5
338787,22-FEB-12,21-FEB-12,Afef,,fr,174.93.226.142,bellerose2@sympatico.ca,14995072,000000123426327,4,4,,4
338788,22-FEB-12,21-FEB-12,Maurice,,en,67.70.92.222,michelle.richards@sympatico.ca,15002788,000000123440155,5,5,"no comment, no complaints",4
339252,21-FEB-12,19-FEB-12,Venkatesh,,en,70.50.221.94,brkittens@sympatico.ca,14974486,000000123384804,5,5,,5
339253,22-FEB-12,28-JAN-12,Dinesh,,fr,174.92.168.200,marizianv@bell.net,14776442,000000122899154,3,4,,5
339254,22-FEB-12,21-FEB-12,Richard,,en,74.12.249.202,joe.laberge@sympatico.ca,15000112,000000123429142,4,2,"We received notice our Wi-max service is to be discontinued.
We want to continue with Wi-max.

Now we're expected to switch plans.",
339255,22-FEB-12,21-FEB-12,Lorrey,,fr,174.88.246.182,lucien.lem@bell.net,15001704,000000123416784,5,4,"Pour cette intervention ci, rien de plus, Lorrey a été efficace et très courtois. ",4
339256,22-FEB-12,21-FEB-12,Tess,,en,70.51.166.166,cfuhrmann@sympatico.ca,14995968,000000123434092,1,1,Bell needs to stop playing stupid billing games and forcing their customers into plans they don't want.,1
339257,22-FEB-12,21-FEB-12,Christopher,,en,70.49.243.254,oneil_9@sympatico.ca,15003644,000000123424495,5,5,Jessica was a bit hasty.,5
339258,22-FEB-12,21-FEB-12,Gregorio,,en,70.50.53.141,john.cantwell@sympatico.ca,15000196,000000123427899,4,4,Nothing,4
339259,22-FEB-12,21-FEB-12,Thomas,,en,70.26.160.196,ga.shabaga@sympatico.ca,14998086,000000123429223,5,5,A follow-up email would have been nice.,5
339260,22-FEB-12,21-FEB-12,Balaji,,en,76.65.46.120,arthur.douglas@sympatico.ca,14994724,000000123413664,5,4,Help stop me from losing my internet,5
339261,22-FEB-12,18-FEB-12,Pascal,,fr,70.26.246.46,pierre.mailhot2@sympatico.ca,14970978,000000123363184,3,4,,4
339262,22-FEB-12,20-FEB-12,Rohit,,en,65.92.114.188,yylegal@sympatico.ca,14993476,000000123408304,5,5,None,4
339263,22-FEB-12,21-FEB-12,Zouhair,,fr,65.94.168.86,denis.campeau@bell.net,14996870,000000123432484,4,4,plus de details sur la facture,4
339264,22-FEB-12,18-FEB-12,Uzair,,en,208.65.144.249,vanneste135@sympatico.ca,14973022,000000123371256,2,1,"I spent 3-4 hours between Saturday and Sunday trying to get my internet service restored. Finally on Sunday your technical rep. appraently changed a port for my internet and disabled my home phone. On Tuesday a service tech came to my house and retored phone service.  Within 5 minutes we had no internet service and still do not.  (Wednesday FEb 22, day 6 no internet service) Please contact the service rep who visited my house yesterday (FEB 21) he seemed to know what the issue was that caused the loss of my home phone and internet.  Also, the first tech people I spoke to on Saturday(my orginal call) were interested in what was wrong with the modem and my home computer set up and followed their protocol, but did not ask relevant questions and were not interested when I told them that the internet service was lost during bad weather and that 2 pc's and a blackberry that all work of my wireless network were all not working.   So this morning (Feb22) I have home phone service and internet for to sites , the TD bank and remote access to my e-mail where I work, both secure networks, no other internet access.  Please initiate a service call and have the service Tech fix this issue permanently.  He felt the issue was with the JWI in Big Bay (where my phone is 'hooked up'.  Pleas aslo do not bill me for the week that I did not have internet service... and counting.

Regards,  Gerry Vanneste 
135 Ivy Drive, N0H 2T0

Home 519-534-9120  (office 534-1080 x238)",1
339265,22-FEB-12,21-FEB-12,Juan,,en,64.231.187.211,mizzterri@sympatico.ca,15002938,000000123415334,5,5,,5
339266,22-FEB-12,21-FEB-12,Jaime,,en,76.68.128.216,jduzzie@sympatico.ca,14999680,000000123416664,5,5,less time waiting for service,4
339267,22-FEB-12,21-FEB-12,Perumalla,,en,50.101.51.36,doug.campbell4@sympatico.ca,14997198,000000123417015,5,5,,5
339268,23-FEB-12,22-FEB-12,Sylvain,,fr,64.229.132.37,carlia@sympatico.ca,15009448,000000123454759,4,1,Il y a eu interruption de connection en mettant le Fibe 7 qu'on nous avait proposé.,4
339269,23-FEB-12,22-FEB-12,Andrea,,en,50.101.220.203,lauraann_6@sympatico.ca,15013736,000000123464612,4,4,,3
339270,23-FEB-12,22-FEB-12,Paula,,en,76.71.60.9,robkellner@sympatico.ca,15016686,000000123458254,5,5,,5
339271,23-FEB-12,22-FEB-12,Moses,,en,69.156.154.24,dmbjolley@sympatico.ca,15010576,000000123459018,4,4,,4
339272,23-FEB-12,22-FEB-12,Jamel,,fr,67.70.78.13,marckmc@bell.net,15014430,000000123459680,5,4,"La sécurisation de nos réseaux sans fils se doivent être de premier ordre,sans faille,voir prioritaire.merci de votre excellent service. ",5
339273,23-FEB-12,22-FEB-12,Armando,,en,70.54.140.212,hill_12@sympatico.ca,15012002,000000123459141,5,5,Nothing,5
339274,23-FEB-12,22-FEB-12,Nes,,en,99.233.89.64,mitch353@sympatico.ca,15015136,000000123460252,5,5,,5
339275,23-FEB-12,21-FEB-12,Robert,,en,184.147.211.133,gerryhenderson@sympatico.ca,14998326,000000123437821,4,2,"Robert did all he could, and it's likely nothing he could resoulve. The down load time on our service from Sympatico is still far too slow compared to other similiar servers in the area. If it doesn't get up to speed of similar service availabl to me, I'll have to make a change.",
339276,23-FEB-12,21-FEB-12,Sean,,en,198.199.134.100,grodrigues@sympatico.ca,14998652,000000123432222,4,4,"UNFORTUNATELY I FOUND OUT THAT BELL FIBE 16 INTERNET SERVICE IS NOT AVAILABLE IN MY AREA. BUT THE AGENT WAS POLITE AND HELPFULL.
",4
339277,23-FEB-12,22-FEB-12,Armando,,en,64.228.209.85,scott4@sympatico.ca,15017140,000000123444015,1,1,your rep has no idea what is going on . the rep just tries to fix the problem and never knows what the source of the problem is.  ,1
339278,23-FEB-12,22-FEB-12,Ashley,,en,184.148.155.231,m.ali1@sympatico.ca,15014202,000000123450774,4,5,,5
339279,23-FEB-12,22-FEB-12,Natalia,,en,70.54.65.165,zl.hua@sympatico.ca,15018762,000000123450262,5,5,None,5
339280,23-FEB-12,21-FEB-12,Andrea,,en,76.71.39.149,dduncan1062@bell.net,14996784,000000123423862,4,4,"send me a new bill without with just what I owe and ""be up front when someone signs on to your service"" you weren't and I am very upset about that.",3
339281,23-FEB-12,21-FEB-12,Felix,,en,70.26.32.217,waymax@sympatico.ca,15007308,000000123415737,3,,,4
339282,23-FEB-12,22-FEB-12,Mohammed,,en,184.151.63.176,moussa_7@sympatico.ca,15015302,000000123460416,5,4,,5
339283,23-FEB-12,22-FEB-12,Atoiya,,en,69.158.185.129,canglobe@sympatico.ca,15009418,000000123441570,4,4,More price reduction in order to meet Rogers' offer...,4
339284,23-FEB-12,22-FEB-12,Shaik Rameez,,en,64.229.139.111,emilymacan@sympatico.ca,15010930,000000123455365,5,5,"use staff that have clear voice,there is lot of people out there that are older and have dificoulty understaining other people people with low throty voice
",4
339285,23-FEB-12,25-JAN-12,Faqria,,en,174.95.105.159,barryjones58@sympatico.ca,14730266,000000122823125,5,5,,5
339286,23-FEB-12,22-FEB-12,Mel,,en,70.29.17.244,kitandsherie@sympatico.ca,15013502,000000123442184,5,5,"Suggested the bundle, I thought of it at the last second",5
339766,24-FEB-12,23-FEB-12,Mohamed,,fr,70.24.197.241,mspeer@bell.net,15027428,000000123481527,3,2,M'a conseillé d'appeler un technicien car il ne pouvait rien faire de son coté (ordo Aplle neuf 7 mois ),4
339767,24-FEB-12,23-FEB-12,Ben Bourouba,,en,69.159.47.100,rene.monyck.turcotte@sympatico.ca,15028800,000000123485864,5,5,,5
339768,24-FEB-12,23-FEB-12,Cody,,en,174.88.171.163,ajsimkins@sympatico.ca,15019324,000000123487774,3,3,Provided the same service (cost) to me as you do to other clients.,2
339769,24-FEB-12,23-FEB-12,Amine,,fr,174.92.192.129,bjuliet@sympatico.ca,15020264,000000123487332,3,3,p,3
339770,24-FEB-12,23-FEB-12,Armando,,en,64.228.68.113,bmac19@bell.net,15020300,000000123481363,5,5,,5
339771,24-FEB-12,23-FEB-12,Jessica,,en,174.89.176.176,hhmitchell@sympatico.ca,15023668,000000123473691,5,5,Offer your tech support people lessons in diction.  ,5
339772,24-FEB-12,23-FEB-12,Madhu,,en,174.95.107.67,pwitt@bell.net,15028530,000000123468458,2,3,be quicker   I could not get onto my email that pm so I had to call again + was not very happy about all the time wasted..I did get my blockage issue resolved  but then could not get into my email...frustration...+++++,2
339773,24-FEB-12,23-FEB-12,Pamela E,,en,64.229.67.28,maureencote@bell.net,15026694,000000123467470,4,4,Nothing,5
339774,24-FEB-12,23-FEB-12,Munuganti Gyaneshwar,,en,76.69.18.146,carol.chappelle@sympatico.ca,15020678,000000123478175,5,5,nothing,5
339775,24-FEB-12,23-FEB-12,Asra,,en,70.54.142.112,jbackal@sympatico.ca,15024200,000000123482547,4,4,Avoid downtime for your servers. Could not access my email for a fairly long period. ,5
339776,24-FEB-12,23-FEB-12,Sam,,en,184.147.235.4,hmmanttari@sympatico.ca,15023694,000000123484871,5,5,,5
339777,24-FEB-12,23-FEB-12,Ronald,,en,67.71.3.39,vboggs2222@bell.net,15031028,000000123466997,5,5,,5
339778,24-FEB-12,23-FEB-12,Carlos,,en,184.147.235.4,hmmanttari@sympatico.ca,15023696,000000123485526,5,5,,5
339779,24-FEB-12,23-FEB-12,Franssesca,,en,184.147.233.241,epriem@sympatico.ca,15022398,000000123475560,4,4,,4
339780,24-FEB-12,23-FEB-12,Arcadius,,en,174.95.219.40,harveyhicks@sympatico.ca,15023544,000000123482171,4,2,To improve the experience my web address on my blackberry would have been activated.  Instead it not only was not activated but now my iPad cannot get mail since the password is now incorrect.  I was passed to another technician in an attempt to rectify this problem but was cut off during call.  Call me exasperated!  ,3
339781,24-FEB-12,23-FEB-12,Anusha,,en,174.88.103.93,ms@sympatico.ca,15027410,000000123468121,1,1,"She doesn't know anything.  She made me reset Internet Explorer but that wasn't the problem.  She told me there was no reset button on my modem.  I told her there was a pin hole for resetting, but she said there wasn't (I was looking at the pin hole).  She then hung up on me when I was getting frustrated with her.  I'm tired of that ""holier than thou"" attitude of your reps - they are the ones who are frustrating the customers.  The customers don't start off rude - they are driven to that by the lack of knowledge of your reps.  Mostly, the customers are smarter and more informed than your customer service reps.  If you can't do a good job at helping your customers, then don't pretend that you can.",1
339782,24-FEB-12,23-FEB-12,Porushotham,,en,65.95.24.134,mary.snyder@sympatico.ca,15026618,000000123481582,5,5,"Unfortunately I had to go through 3 different people before I got to a senior-level person who could help me. The 1st person put me on hold & then hung up on me. On my second call I finally got help from Porushotham who was excellent: very polite, patient & skilled. Bell should have a warning on its emails that people should not try to download & install without technical help - this is what caused my problem in the first place. I am grateful for Porushotham who stayed with me until the problem was resolved.",5
339783,24-FEB-12,23-FEB-12,Arun,,en,184.144.24.209,sakic@bell.net,15029468,000000123472778,5,5,,5
339784,24-FEB-12,23-FEB-12,Mounira,,fr,65.94.166.222,spoot@sympatico.ca,15030068,000000123474953,4,2,mieux comprendre ma demande pour internet,4
339785,24-FEB-12,23-FEB-12,Bedre,,en,184.144.26.81,philliptatham@sympatico.ca,15028230,000000123481356,4,4,"In this particular in incident, there isn't anything you could have done to solve my problem.  For the first time calling tech service, I finally got someone who knew right where to go to solve the problem, quickly, professionally and politely.",3
339786,24-FEB-12,23-FEB-12,Luis,,en,174.89.71.83,rgraham6@sympatico.ca,15028834,000000123488680,5,5,very little,5
339787,24-FEB-12,23-FEB-12,Mohamed Amine,,fr,76.64.139.147,luc.frap@sympatico.ca,15026040,000000123477228,5,5,rien,5
339788,24-FEB-12,23-FEB-12,Orlando,,en,174.88.214.37,chhills@sympatico.ca,15020938,000000123477894,5,5,,5
339789,24-FEB-12,23-FEB-12,David,,en,74.14.111.76,lcampbell321@sympatico.ca,15025606,000000123484559,4,4,,5
339790,24-FEB-12,23-FEB-12,Hari,,en,65.95.223.210,mandcs@sympatico.ca,15026306,000000123483878,5,5,"Hari was a very helpful and very respectful person. He needs to speak just a little more slowly because his accent interfered at times with his communication. You should note,however, that when I asked him to repeat something he had already said, he did so each time in a calm manner until I told him that I understood.
Please understand that this was just a minor component of the total interaction. His helped me explain the full nature of my problem and he fully resolved the problem. He's a good highly skilled guy.

One more thing. In the question #4 BELOW you ask if I will recommend Bell. I will indicate ""probably"". That is because the service level is exceptional, BUT THE COST FOR MY PHONE AND INTERNET FROM YOU ARE MAKING IT PROHIBITIVE!",4
339791,24-FEB-12,17-FEB-12,Max,,en,67.193.66.188,nmahood@sympatico.ca,14960202,000000123349086,1,1,"It took 3 phone calls to tech support and 8 days for you to unblock my e-mail and the address that you blocked is one that I haven't used in 4-5 years.  I don't open unknown mail and I do not send out spam.  I need my computer for my work and this has caused a lot of problems for me.  I had called 2 days before my account was blocked to cancel my account with you because I wanted all my bills (phone, cable, and internet) on one bill for convenience and I wanted better television coverage.  The building I live in has a contract with Star Choice so I could not upgrade with Bell Express.  I find the timing of the blocked e-mail account 2 days after canceling my services with Bell more than a little suspicious.  It feels very punitive.  I feel it is unfair that I have to pay 30 days for your services because I was changing carriers and then can't use the services for 8 days.  I expect that my bill for that time will reflect the poor service I received.",2
339792,24-FEB-12,23-FEB-12,Gopinath,,en,70.31.11.62,atak2@sympatico.ca,15019812,000000123490563,4,4,,3
339793,24-FEB-12,23-FEB-12,Nayeem,,en,65.95.68.124,helenmcsorley@sympatico.ca,15023624,000000123478252,5,5,The technician was very professional and knowledgebale.   He was very patient and helful.  ,4
338308,21-FEB-12,20-FEB-12,Dilip,,en,67.71.58.232,b-mridder@sympatico.ca,14981904,000000123411018,5,5,,4
338309,21-FEB-12,20-FEB-12,Gopinath,,en,69.158.129.210,robertcote12@sympatico.ca,14991044,000000123406590,5,1,not much....the problem is probably with the hardware,5
338310,21-FEB-12,20-FEB-12,Mireille,,fr,184.144.143.242,c.verrette@sympatico.ca,14982650,000000123403746,4,2,Donner à votre conseiller tout les outils pour me servit comme il le faut.,1
338311,21-FEB-12,19-FEB-12,Karim,,fr,74.12.220.226,sylvain.lepine01@sympatico.ca,14980022,000000123386490,5,5,,4
338312,21-FEB-12,20-FEB-12,Mathew,,en,174.91.224.126,davide@bell.net,14983678,000000123411524,4,4,"if your system hadn't cut my call twice
if the first person had called back as promised
if your first and second level people hadn't tried to insist the fault lay with my software or computer
if the people )4) I dealt with had made and kept notes in the file of our conversations
had your people had better knowledge and expertise to diagnose and resolve the issue directly and without trying to evade responsibility",1
338313,22-FEB-12,27-JAN-12,Anis,,fr,76.69.181.198,lepage_robert56@sympatico.ca,14763920,000000122880154,4,4,,4
338314,22-FEB-12,21-FEB-12,Balaji,,en,69.158.180.82,marting4081@sympatico.ca,15002320,000000123413516,5,5,"you are showing time of call as 7.55 am

my records show time as 6.55 est am
",5
338315,22-FEB-12,21-FEB-12,Michelle,,en,184.144.48.249,mbmloyalist@sympatico.ca,15002494,000000123425388,1,2,THIS HAS BEEN GOING ON FOR THREE MONTHS HOW LONG DOES IT TAKE TO GET A PROBLEM SOLVED IF IT IS NOT CLEARED UP ON MY NEXT BILL I WILL BE VERY ANGRY ,1
338316,23-FEB-12,21-FEB-12,Julie,,en,184.145.129.80,archadom@bell.net,14994682,000000123439357,4,4,Latest call was to clarify recent email received from Bell and was quite easy to give good response. Still dissatisfied with the arbitrary changing of the sending email address when sending emails.,2
338317,23-FEB-12,21-FEB-12,Jamel,,fr,76.64.147.137,yvanmetcalfe@sympatico.ca,15007678,000000123440319,5,3,rien puisque je ne sais pas moi même ce qui a pu arriver,5
338318,23-FEB-12,22-FEB-12,Oscar,,en,174.92.33.150,dalewallace@sympatico.ca,15010120,000000123458231,5,5,"Nothing,Oscar was amazing and weny way above what I was expecting to solve my problem.",5
338319,23-FEB-12,22-FEB-12,Krishnan,,en,69.158.77.196,dda40x@sympatico.ca,15010334,000000123440991,5,5,re: Q 4 - The satisfaction I received from this tech support call does not predicate my feelings about Bell.,2
338320,23-FEB-12,22-FEB-12,Luis,,en,70.54.150.111,patgeni.pontrelli@sympatico.ca,15015862,000000123463058,5,5,,5
338321,23-FEB-12,22-FEB-12,Padmanaban,,en,70.48.104.198,wjmay@sympatico.ca,15018592,000000123448923,5,5,,5
338322,23-FEB-12,22-FEB-12,Katherine,,en,184.148.9.175,jim.bell6@sympatico.ca,15012740,000000123457001,3,4,internet speed was an issue while trying to resolve the issue,3
338323,23-FEB-12,07-AUG-11,Philo,,en,69.158.172.242,jean.tanguay@sympatico.ca,12832649,000000119001596,1,1,"Speed up the reinstatement of a blocked account. 72 hours is unreasonable given the technology at your disposal.

",1
338324,23-FEB-12,22-FEB-12,Mehdi,,fr,216.218.29.171,jpier.poirier@sympatico.ca,15013060,000000123454127,3,4,,4
338325,23-FEB-12,22-FEB-12,Jose,,en,76.69.54.36,puttfreddy@bell.net,15016226,000000123442876,3,3,"I do not believe my computer is completely secure as six other people whose addresses were compromised from my computer last year, whatever security they had rejected them immediately.",3
338326,23-FEB-12,22-FEB-12,Georges,,fr,70.55.161.103,raymond.giguere@sympatico.ca,15016382,000000123443994,4,4,Rien de plus,4
338327,21-FEB-12,17-FEB-12,Charles,,en,216.218.29.163,philviv@bell.net,14960806,000000123339125,4,4,Make your prices more like US prices,4
338328,23-FEB-12,21-FEB-12,Kim,,en,70.48.217.246,john.traver@sympatico.ca,15000222,000000123435175,5,5,,5
338329,23-FEB-12,21-FEB-12,Monica,,en,64.231.63.31,loislee98@sympatico.ca,15001534,000000123437253,5,5,The wait time was over 20 min. but I suspect a lot of people were calling about the same topic. Monica was wonderful-the kind of employee I'd like to have in my business.,4
338330,23-FEB-12,21-FEB-12,Jude,,en,70.30.32.214,gvijh@sympatico.ca,14998752,000000123418923,2,1,A more experienced operator would have found our core problem- 4 days later we found that a problem with our computer had to be resolved before we could be connected to the internet.,3
338331,23-FEB-12,21-FEB-12,Kyle,,en,70.30.56.231,p.wixson@sympatico.ca,15003712,000000123426663,5,5,There was not to much more to be done.,5
338332,23-FEB-12,16-FEB-12,Andrea,,en,70.31.38.51,lyndzie.windover@bell.net,14945490,000000123327618,4,4,have the dryloop technician do his job properly. he had my line connected to a house down the street.,4
338333,23-FEB-12,21-FEB-12,Sukumar,,en,74.12.43.194,mbudga903@bell.net,15002502,000000123417269,5,5,nothing,5
338334,23-FEB-12,22-FEB-12,Christopher,,en,67.70.94.20,Robin.barb@bell.net,15008022,000000123452994,4,5,"all was perfect, thanks 
",5
338335,23-FEB-12,18-FEB-12,Miguel,,en,99.246.63.126,jimfynn@sympatico.ca,14968368,000000123377703,4,3,,3
338336,24-FEB-12,22-FEB-12,Moemen Belleh,,fr,76.67.173.199,marie.darakji@sympatico.ca,15014474,000000123461141,4,4,nouveau plans,5
338337,24-FEB-12,22-JAN-12,Mahmoud,,fr,174.93.193.136,pascalnepton@bell.net,14703144,000000122748619,5,5,"le représentant était parfait , je n , ai jamais vu un représentant de bell faire aussi bonne figure il était parfait et tres intelligent the best  top  bravo Mahmoud ! no 1",5
338338,24-FEB-12,23-FEB-12,Alejandro,,en,70.51.221.102,mshabs@sympatico.ca,15027420,000000123480603,5,5,,5
338339,24-FEB-12,23-FEB-12,Twinx,,en,65.95.180.170,pjstitt@sympatico.ca,15028352,000000123483147,4,4,in the email that followed my conversation with Chris... it would have been better if he'd included the actual amount of the monthly bill before discounts.. i.e. $48.95 ,4
338340,24-FEB-12,23-FEB-12,Gregory,,en,209.226.25.5,achan1960@sympatico.ca,15019222,000000123476753,4,4,,5
338341,24-FEB-12,23-FEB-12,Kylie,,en,74.12.93.75,mwoodruff@sympatico.ca,15027480,000000123469184,4,4,,4
338342,24-FEB-12,23-FEB-12,Myriam,,fr,74.12.226.39,clik@sympatico.ca,15021156,000000123467441,5,5,rien,5
338343,24-FEB-12,23-FEB-12,Mildred,,fr,69.159.181.219,clehoux@sympatico.ca,15021142,000000123471601,4,4,,5
338344,24-FEB-12,23-FEB-12,Hency,,en,174.89.233.250,mad.hatter@sympatico.ca,15026238,000000123480306,4,4,all is good,4
338345,22-FEB-12,21-FEB-12,Tarek,,fr,74.15.140.160,madeleine01@sympatico.ca,15001898,000000123426868,5,5,,4
338346,22-FEB-12,21-FEB-12,Adam,,en,64.231.85.211,ebonyinbaldwin@bell.net,14997400,000000123429801,5,5,,5
338347,22-FEB-12,21-FEB-12,Emmanuelle,,en,70.27.138.158,rupertralph@bell.net,15005164,000000123425697,5,5,"nothing more could be done

Your boss should know you are excellent at fixing
computers Bob. hope. I have your name right, He just
helped me Marie",5
338348,22-FEB-12,21-FEB-12,Emylie,,fr,65.94.5.243,gillesmilot@sympatico.ca,14998422,000000123420700,4,4,,4
338349,22-FEB-12,21-FEB-12,Seifeddine,,fr,70.30.212.250,teleconseilmc@sympatico.ca,15006540,000000123433311,5,5,,5
338789,22-FEB-12,18-FEB-12,Hechmi,,fr,70.48.225.94,gerard.lachance@sympatico.ca,14967356,000000123368756,3,4,"Un peu plus de rapidité quant à l'exécution...Très bon service du technicien mercredi lors de sa visite à notre domicile.
Gérard Lachance",4
338790,22-FEB-12,29-JAN-12,Katherine,,en,70.29.90.160,ccamara@sympatico.ca,14781578,000000122905035,1,1,all,1
338791,22-FEB-12,17-FEB-12,Moises,,en,76.70.83.197,stristani@sympatico.ca,14962716,000000123353682,4,5,Nothing - you did a great job.,4
338792,23-FEB-12,22-FEB-12,Jessica,,en,76.68.43.205,smacl@sympatico.ca,15017426,000000123464320,5,4,nothing,5
338793,23-FEB-12,22-FEB-12,Oscar,,en,76.69.21.82,gwen_@bell.net,15011832,000000123451528,5,5,,2
338794,23-FEB-12,22-FEB-12,Ali,,fr,184.146.228.30,normand.lemelin@sympatico.ca,15015590,000000123449319,4,4,,4
338795,23-FEB-12,22-FEB-12,Mariem,,fr,65.92.156.149,fpruel@sympatico.ca,15011254,000000123441268,5,5,J' espère que le problème est réellement résolu.,5
338796,23-FEB-12,22-FEB-12,Rowena,,en,76.64.45.197,cmartin_home@sympatico.ca,15009904,000000123457165,5,4,,4
338797,23-FEB-12,22-FEB-12,Mathieu,,en,70.24.155.130,mcmurdocarvings@sympatico.ca,15014756,000000123463409,5,4,"this guy was great, friendly, confident, talked to you as an equal even though you did not know what you were doing on a computer. great customer service representative. in fact he could train new people in polite people skills",4
338798,23-FEB-12,22-FEB-12,Mustapha,,fr,174.95.243.98,gilbertcouture@sympatico.ca,15011586,000000123461231,5,5,,5
338799,23-FEB-12,22-FEB-12,Karina,,en,70.31.39.51,esosin@sympatico.ca,15011008,000000123450159,5,5,Nothing - keep up the good work,5
338800,23-FEB-12,22-FEB-12,Luis,,en,74.14.33.143,bertlouise@bell.net,15009024,000000123449977,5,5,None!,5
338801,23-FEB-12,22-FEB-12,Juan,,en,174.95.137.223,rtracey@sympatico.ca,15016854,000000123449073,2,3,"My modem needs replacing. It took a while to arrive at this conclusion. Twice my call was disconnected. The second tech told me it would take 2-3 days to replace my modem. With what I pay Bell monthly, and with delivery service available in this day and age I find this highly unacceptable! My modem should have been shipped yesterday. I should have received it today! That would improve my experience.",2
338802,23-FEB-12,21-FEB-12,Seshadri,,en,174.94.23.18,marilouise@sympatico.ca,15002184,000000123431801,5,5,nothing,5
338803,23-FEB-12,22-FEB-12,Ibtissem,,fr,65.94.232.21,mfdussault@bell.net,15014872,000000123458606,5,5,,5
338804,23-FEB-12,22-FEB-12,Rolando,,en,70.48.160.9,sss454@sympatico.ca,15017552,000000123441467,1,1,When I contacted you I had minimal internet service that kept loosing contact. By the time about 30 mins had gone by while talking to customer service I had lost both wireless and my home computor internet service. I was promissed a service tech early today and its now 11.10 and still there is nobody here.,1
338805,23-FEB-12,21-FEB-12,Saranya,,en,64.231.151.227,dialogueplus@sympatico.ca,14997006,000000123414443,5,5,I can't think of one thing I would change in this lady's response to my problem.,5
338806,23-FEB-12,21-FEB-12,Zishan,,en,76.64.226.214,thisisdaddybearsemail@bell.net,15006682,000000123424682,5,4,Could barely hear the CCR.  I don't know if that was his headset or it was the connection - but the poor man had to nearly yell for me to hear him.,3
338807,23-FEB-12,22-FEB-12,Ahmed,,en,70.26.221.182,jacquespoulin@bell.net,15012350,000000123460464,5,5,"I'm the guilty party,I was using Firefox as my default.Tech'n did put an other and bingo problem was settled.",5
338808,23-FEB-12,22-FEB-12,Rebeca,,en,65.93.116.220,xjxa@bell.net,15018628,000000123462216,5,5,Very Helpful,5
338809,23-FEB-12,17-FEB-12,Mohamed,,fr,206.47.201.186,LucBerthelette@bell.net,14951062,000000123348906,3,3,,5
338810,23-FEB-12,22-FEB-12,Nesrine,,en,70.24.205.131,jbenveniste@sympatico.ca,15012508,000000123450178,3,2,"To be given an explicit and not vague answer to our inquiry : ""why is there a small increase in the invoice from Bell from one month to the other, without a notification.",3
338811,23-FEB-12,22-FEB-12,Nora,,en,184.147.9.91,kleiner69@bell.net,15013508,000000123449576,4,4,,4
338812,23-FEB-12,22-FEB-12,Med Amine,,fr,69.157.129.231,pierrot5@sympatico.ca,15016096,000000123443839,5,5,,4
338813,23-FEB-12,22-FEB-12,Med Heni,,fr,67.68.249.99,helene.lebel@sympatico.ca,15011950,000000123457250,4,5,Tout a ete fait parfaitement,5
338814,23-FEB-12,15-FEB-12,Annie,,en,65.92.112.158,pierrebhelener@bell.net,14934777,000000123292199,4,4,I was told that I was to receive a new modem for Fibe 6 and I am STILL waiting for it...,3
338815,23-FEB-12,21-FEB-12,Nes,,en,184.147.184.218,rpbeanie.webb@sympatico.ca,15005076,000000123430195,5,5,,4
338816,23-FEB-12,22-FEB-12,Sudhakar,,en,70.26.180.203,c.higgins@bell.net,15009367,000000123456840,4,5,"i would prefer to speak to a canadian because i find it difficult to understand certain foreign accents, besides that the person i spoke with was absoulutly helpful & pleasent, thank you.",4
338817,23-FEB-12,18-FEB-12,Silvia,,en,76.67.19.102,jsherk@sympatico.ca,14968664,000000123368328,5,4,"Nothing. My son handled the call for me - like some other senior citizens, I can be boggled by computer issues - and everything was resolved. ",5
338818,23-FEB-12,22-FEB-12,Ramzi,,fr,174.93.201.15,rejean-girard@sympatico.ca,15016466,000000123451203,,2,Je dédirais un peu plus de vitesse de téléchargement et votre représentant m'a influencer et m'a fait acepter de prendre le gros forfait.Ce forfait est trop pour mes besoin et c'est pourquoi je recommuniquerez avec le service tecnique pour prendre le service essentiel plus qui devrait completement me satisfaire.,4
338819,23-FEB-12,21-FEB-12,Andy,,en,70.27.69.218,thecaines@sympatico.ca,15006616,000000123424012,3,3,"nothinhg, my problem is with Microsoft outlook",5
338820,23-FEB-12,21-FEB-12,Gaudenz,,en,65.92.156.197,memclaughlin@sympatico.ca,15002654,000000123429146,5,4,This experience was very good as the young man spoke and understoo English very well.  This is not always thhhe case.,5
338821,23-FEB-12,22-FEB-12,James,,en,70.30.21.252,gwhite@sympatico.ca,15011834,000000123453334,5,5,I was more than satisfied,5
338822,24-FEB-12,19-FEB-12,Casey,,fr,74.15.212.109,dianelaf@sympatico.ca,14975344,000000123379330,5,5,,5
338823,24-FEB-12,23-FEB-12,Abir,,fr,174.95.230.172,tatooedjacks@sympatico.ca,15030472,000000123470009,5,5,,5
338824,24-FEB-12,24-FEB-12,Rodolfo,,en,76.68.113.13,mgalik@sympatico.ca,15026906,000000123491019,5,4,,5
338825,24-FEB-12,23-FEB-12,Igor,,en,184.145.66.183,pussyfoot22@bell.net,15028524,000000123479293,5,5,,5
338826,24-FEB-12,23-FEB-12,Moez,,fr,184.145.168.183,robert.niquette@sympatico.ca,15029058,000000123467625,5,5,,5
339287,21-FEB-12,20-FEB-12,Carolina,,en,174.88.168.5,robert.enns@sympatico.ca,14991020,000000123392546,3,2,"From the first communique up to the present, it's been almost 1 month and I am still waiting for a new modem that was to come when I upgraded my internet service. Being with Bell internet for 14+ years with no problems, this last month has been trying to say the least.It really does at times make me feel like I should switch to Rogers. At least for the same price I could get faster downloads and 60GB usage. Just saying. Come on Bell, don't let me down.",3
339288,21-FEB-12,20-FEB-12,Suresh,,en,65.94.198.90,h.drewitz@sympatico.ca,14985562,000000123397243,4,4,"Suresh knew what he was doing, but I had to often ask him to repeat himself because he spoke too fast.

Harald",5
339289,21-FEB-12,20-FEB-12,Siobhan,,en,174.117.102.179,jerryg@sympatico.ca,14986520,000000123410622,4,4,,4
339290,23-FEB-12,22-FEB-12,Nejib,,fr,67.70.76.59,reallouisefaucher@sympatico.ca,15016442,000000123449497,5,5,pas beaucoup,4
339291,23-FEB-12,14-FEB-12,Gavin,,en,70.26.51.206,francoise.april@sympatico.ca,14916406,000000123273108,5,4,    nothing and thank you,5
339292,23-FEB-12,22-FEB-12,Rahim,,en,174.94.10.56,mwcuthbert@sympatico.ca,15015400,000000123448671,5,5,Discover my stupidity earlier (joking)!,5
339293,23-FEB-12,22-FEB-12,Sowjanya,,en,174.95.62.245,heather.jones0806@sympatico.ca,15011926,000000123462375,4,5,no comment,4
339294,23-FEB-12,19-FEB-12,Mohamed Abdelkader,,en,174.92.153.2,diane_charest@sympatico.ca,14975342,000000123379040,1,1,"The internet was down in my area and I had to prepare a document for my client
and of course I could not because
the internet was down.
",3
339295,23-FEB-12,22-FEB-12,Melvin,,en,64.231.179.125,magister@sympatico.ca,15014280,000000123459640,4,4,,5
339296,23-FEB-12,22-FEB-12,Asra,,en,64.231.179.125,magister@sympatico.ca,15014284,000000123457274,4,4,,4
339297,23-FEB-12,21-FEB-12,Edgardo,,en,204.101.237.139,ApryllandChristian@sympatico.ca,14993608,000000123423888,5,5,"Nothing, everything was great!",5
339298,23-FEB-12,21-FEB-12,Lotfi,,fr,50.100.104.168,jocharland@bell.net,15000106,000000123414202,5,5,,4
339299,23-FEB-12,20-FEB-12,Steve,,en,74.15.243.253,sue.trudel@sympatico.ca,14992202,000000123400059,4,2,Get me better internet access. I can't understand why I can't have Fibe when the fibre was placed to the OPI last year. ,2
339300,23-FEB-12,22-FEB-12,Mario,,en,76.71.8.99,david.robertson2@sympatico.ca,15010278,000000123449434,5,5,,5
339301,23-FEB-12,22-FEB-12,Sheila,,en,74.15.23.223,tggreensides@sympatico.ca,15017944,000000123460366,3,1,Have been able to answer my questions by providing your representative with the tools to answer my questions,2
339302,23-FEB-12,19-FEB-12,Gattu,,en,65.95.93.29,michael.gusche@sympatico.ca,14978096,000000123379439,4,4,,4
339303,23-FEB-12,19-FEB-12,Pradeep,,en,174.94.53.84,Steele059@bell.net,14973678,000000123388993,1,1,Provide me with answers.,1
339304,23-FEB-12,22-FEB-12,Rim,,fr,70.51.145.108,annette.gilbert@sympatico.ca,15008584,000000123451298,5,5,"Dans ce cas, rien de plus.",5
339305,23-FEB-12,21-FEB-12,Mario,,en,70.48.240.84,aetoews@bell.net,14994136,000000123432009,5,4,,5
339306,23-FEB-12,20-FEB-12,Awatef,,fr,67.68.70.101,mariodaigle@sympatico.ca,14988602,000000123403454,4,4,"Non, cet agent était tres bien!",4
339307,23-FEB-12,22-FEB-12,Hana,,fr,70.53.208.114,bastien26@sympatico.ca,15008904,000000123453456,4,4,Informe les client de vos promotions,3
339308,23-FEB-12,22-FEB-12,Josee,,fr,70.55.163.50,claude.cossette091@sympatico.ca,15009838,000000123455555,5,5,Je ne sais pas,5
339309,24-FEB-12,23-FEB-12,Jorge Alberto,,en,70.26.13.150,jnmwalsh@bell.net,15024608,000000123484534,5,5,,5
339310,24-FEB-12,23-FEB-12,Emely,,en,74.14.112.143,thereseduval@sympatico.ca,15030654,000000123484259,,1,Nothing because I did not communicate with Bell on this date. ,3
339311,24-FEB-12,23-FEB-12,Hana,,fr,70.29.140.57,capril@bell.net,15020628,000000123470845,4,4,,5
339312,24-FEB-12,23-FEB-12,Sofien,,fr,174.94.76.69,sashamm@bell.net,15029588,000000123487599,5,5,rien tout e bien merci.,5
339313,24-FEB-12,23-FEB-12,Vinoth,,en,207.164.79.47,wendell.harkness@sympatico.ca,15031244,000000123468080,4,1,I have been without a modem for 10 days and this was my third call to try and get some info.  Only to find out the last two calls where I was told a new modem order was put through had in fact not been completed.  So I again will be with out my modem for 3 - 5 business days this would make it almost 3 weeks with out my modem thus no access to my internet.  I believe that a modem could have been sent out overnight so I would receive it.  I happen to understand the warehousing/shipping aspect due working in it thus know it could have been done.,2
339314,24-FEB-12,21-FEB-12,Celina,,en,74.12.144.113,fwinkie.sr@bell.net,14998052,000000123439199,5,5,"all what was done, was good",5
339315,24-FEB-12,23-FEB-12,Flahi,,fr,69.70.255.162,brajac@sympatico.ca,15020420,000000123489739,3,5,"Le conseiller avait un accent et j'avais de la difficulté à le comprendre. Il parlait aussi très vite. Il ne faut pas qu'il oublie que nous ne sommes pas très ""fort"" en informatique et c'est pour cette raison que nous appeelons.  Donc, y aller plus doucement et prendre le temps serait plus apprécié. ",4
339316,24-FEB-12,23-FEB-12,Amany,,fr,174.93.239.103,gosselin.dany@sympatico.ca,15023312,000000123467596,5,5,Rien de plus,5
339317,24-FEB-12,23-FEB-12,Leila,,fr,70.53.177.141,marie332@sympatico.ca,15026446,000000123475894,1,2,"j'AI DÛ ME REPRENDRE AU MOINS TROIS FOIS AVANT DE POUVOIR PARLER À QUELQU'UN ET LE TEMPS DÀTTENTE A ÉTÉ INTERMINABLE, j'AURAIS DÛ MINUTER. j'AI APPELÉ L'AVANT-MIDI ET L'APRÈS-MIDI.",2
339318,24-FEB-12,13-FEB-12,Josue,,en,50.101.225.46,williammcroberts@sympatico.ca,14911958,000000123242001,4,4,,4
339319,24-FEB-12,23-FEB-12,Revathi,,en,174.91.30.200,den009@sympatico.ca,15021740,000000123471822,4,4,,4
339320,24-FEB-12,23-FEB-12,Meriem,,fr,64.228.78.75,michel_landry6@sympatico.ca,15027012,000000123477373,4,3,M'indiquer quelle icône utilisé.,5
339321,24-FEB-12,23-FEB-12,Michael,,en,70.27.45.142,bmar108@sympatico.ca,15020306,000000123468045,4,4,Tell customer all charges and changes on a call when a different offer is taken. Very annoying and sneaky. This was the result of previous call.,3
339322,24-FEB-12,22-FEB-12,Annie,,en,74.14.40.87,grover@bell.net,15011770,000000123449440,5,5,,4
339323,22-FEB-12,30-JAN-12,Earl,,en,76.64.154.171,keleeb@sympatico.ca,14793542,000000122928637,4,3,"Explained why my original request was not processed in a timely manor.  
Would it not be better to have a verification step for the service rep.
to ensure his task has been completed?",4
339324,22-FEB-12,21-FEB-12,Adnene,,fr,174.88.157.181,denitto9825@sympatico.ca,14996896,000000123417247,3,4,,4
339325,22-FEB-12,19-FEB-12,Harjeeth,,en,70.27.68.191,lydiamuhlbauer@bell.net,14977642,000000123386402,3,3,"I had to call for Virus Protection that 
was not set up. Now it is and the Lady that did it was absolutely great.",5
339326,22-FEB-12,21-FEB-12,Med Waheb,,en,70.51.173.4,ianmw@sympatico.ca,14999186,000000123427259,4,4,Service Rep had computer problems which took more time.We had to go over all the channel selections twice because he lost the data. ,5
339794,24-FEB-12,23-FEB-12,Aymen,,fr,65.94.44.212,sboisvert10@sympatico.ca,15029622,000000123470740,3,1,Le conseiller m'a mal renseigné. Il m'a dit que tout était ok avec le technicien qui était venu chez moi pour haute vitesse internet et que tout était régler et je suis arrivée à la maison et mon téléphone résidentiel était défectueux avec un bruit de fond.,4
339795,24-FEB-12,16-FEB-12,Chenara,,en,69.158.23.131,ibystrov@sympatico.ca,14943064,000000123319772,5,1,"My telephone 416-256-9708 doesn't work (i.e. no dial tone) since 10-Feb-2012. On that day my service was upgraded to Fibe 12 based on 9-Feb Conf#123163072.
I also haven't received the new modem instead of my old SIEMENS SpeedStream 6520. Today is 24-Feb. Six month ago Bell repaired my telephone line during 1 month. Therefore I am patient to so long repairs.",4
339796,24-FEB-12,23-FEB-12,Samuel,,en,70.49.111.193,jcoxon@sympatico.ca,15024244,000000123469246,5,5,No when I called I was worried that I would just get a automative service.  It was pleasant to talk to a real person.,5
339797,24-FEB-12,23-FEB-12,Mohammed,,en,65.95.80.44,debbiesforbes@sympatico.ca,15021704,000000123471003,5,5,,5
339798,24-FEB-12,23-FEB-12,Omar,,en,69.156.31.177,margaret.marshall081@sympatico.ca,15026388,000000123483179,5,3,Not applicable. The problem was with me and not understanding the splitter hookup.,5
339799,24-FEB-12,23-FEB-12,Arthur,,en,70.50.192.41,g.pittman@sympatico.ca,15022914,000000123469932,5,5,"Absolutely nothing Ricardo was great and very patient considering I know very little about computers. He is a great representative and so pleasant. I appreciated his help. Bell customer service is #1, Thanks Ricardo. ",5
339800,24-FEB-12,23-FEB-12,Adnan,,en,174.88.150.208,thomas.r.roach@sympatico.ca,15030674,000000123484970,4,4,IT took quite a while to find the right person to talk to about our problem. ,5
339801,24-FEB-12,20-FEB-12,Hanen,,fr,174.94.89.215,claire.paquet@sympatico.ca,14983114,000000123394754,5,4,Rien de plus.,3
339802,24-FEB-12,21-FEB-12,Selene,,en,76.68.233.60,awosu@sympatico.ca,14994824,000000123418424,5,5, Nothing else.,5
339803,24-FEB-12,22-FEB-12,Thorat,,en,67.70.110.182,duncansidey@sympatico.ca,15010748,000000123458384,4,3,The name I was given was Mashish. This was the second call I had to make to get my speed issue addressed. M was helpful and eventually arranged for a technician to check the system locally the following day,3
339804,24-FEB-12,23-FEB-12,Myriam,,fr,67.68.217.225,mapepin1@sympatico.ca,15026330,000000123472763,5,4,,5
339805,24-FEB-12,23-FEB-12,Liza,,en,174.95.140.46,pam.tallon@sympatico.ca,15027906,000000123479283,4,4,The technician was going to call me back to confirm things were working well.  She didn't.  Not sure the problem is entirely fixed as I get asked to fill in my Sympatico password in Mail every once in a while.  I will call again if it continues.,5
339806,24-FEB-12,21-FEB-12,Jonathan,,en,184.147.62.165,r_foran@sympatico.ca,15004380,000000123438618,5,5,EXCELLECT SERVICE.  YOUR REP WAS ABLE TO GET TO THE BOTOM OF MY PROBLEM QUIICKLY AND WAS VERY HELPFUL.,5
339807,24-FEB-12,23-FEB-12,Darwin,,en,174.94.17.28,fmmusic@sympatico.ca,15022710,000000123470574,5,5,Nothing,5
339808,24-FEB-12,23-FEB-12,Mehdi,,en,67.68.94.105,connie.pengue@sympatico.ca,15021198,000000123473475,5,5,"Mehdi was the technician I dealt with.  He provided great service, was professional and diplomatic.  He took his time to explain what was required to fix my internet and outlook problems. I was very pleased with the results. ",5
339809,24-FEB-12,23-FEB-12,Karim,,fr,65.93.152.195,stephane.joly@sympatico.ca,15030152,000000123485147,5,5,,5
339810,24-FEB-12,23-FEB-12,Darwin,,fr,70.49.94.57,ken.rudd@sympatico.ca,15025218,000000123479196,5,4,,4
339811,24-FEB-12,23-FEB-12,Ghaieth,,fr,70.30.159.131,jblou@sympatico.ca,15024204,000000123489589,5,2,me renvoyer un technicien chez moi pour placer la connexion du modem à un autre endroit plus central dans ma résidence car je dois déplacer mon ordinateur pour avoir une force de signal convenable. Mon endroit habituel pour placer mon ordinateur se trouve à +/- 25 pieds de mon modem car je suis branché dans mon bureau à mon imprimante.,2
339812,24-FEB-12,23-FEB-12,Dawood,,en,174.91.81.191,d.dafoe@sympatico.ca,15021356,000000123490271,2,1,this the same problem i have had a year or so ago.  A very slow connection to the internet  They checked the lines an could not locate any problem.  Thay are sending someone out tonight. ,3
339813,24-FEB-12,22-FEB-12,Lorraine,,en,65.93.5.85,cynthiaisabelle@bell.net,15010058,000000123443049,1,4,"Agent Id: 6026511 told me he needed my driver's licence and my medicare number so he could cancel my subscription to Bell telephone service.  I refused to give it to him and asked to speak to his supervisor.  He put me on hold and then returned a few minutes later to inform me he would process my cancellation. Is this Bell's policy to ask for this information??  Cynthia Isabelle Acct#197924342  Feb 24th, 2012",2
339814,24-FEB-12,23-FEB-12,Imed,,fr,70.30.152.193,m088@sympatico.ca,15026192,000000123490616,5,5,rien,5
339815,24-FEB-12,27-JAN-12,Wissem,,fr,69.162.137.134,g.morissette@bell.net,14760652,000000122884521,5,4,,4
339816,24-FEB-12,23-FEB-12,Dwayne,,en,174.93.46.144,ann.rutherford@sympatico.ca,15019634,000000123470182,5,4,,3
339817,24-FEB-12,23-FEB-12,Monica,,en,64.228.213.246,michael.buckingham@sympatico.ca,15026954,000000123477849,5,5,,5
339818,24-FEB-12,23-FEB-12,Bob,,en,174.93.35.178,jn.hannon@sympatico.ca,15024600,000000123475945,5,5,N/A,5
339819,24-FEB-12,22-FEB-12,Moncef,,fr,70.31.246.215,ghislaineclement@bell.net,15011574,000000123449145,5,5,Rien  J'ai été très bien servie par M Moncef XN332.,5
339820,24-FEB-12,23-FEB-12,Murali,,en,64.229.227.250,dick.cowan@sympatico.ca,15021882,000000123480694,5,4,,4
339821,21-FEB-12,20-FEB-12,Jose,,en,184.146.165.27,philip.harrison@sympatico.ca,14990264,000000123401419,3,1,,4
339822,22-FEB-12,21-FEB-12,Houssem,,fr,65.94.171.3,elisa.rigolli@sympatico.ca,14997504,000000123437990,5,5,,5
339823,23-FEB-12,22-FEB-12,Kevin,,en,69.156.160.23,tomaszewski@sympatico.ca,15018100,000000123458929,4,4,the bell employee had problems with your computer system. The employee seemed competent but your system was apparently very slow - not a good show of your technology if your computer system is running v slowly,5
339824,23-FEB-12,22-FEB-12,Casey,,en,70.26.116.90,dlawrence1@sympatico.ca,15010556,000000123450323,5,4,,4
339825,23-FEB-12,22-FEB-12,Srinivasan,,en,70.26.116.90,dlawrence1@sympatico.ca,15010558,000000123449939,5,4,"thank you i got to use it for the evening
",4
339826,23-FEB-12,22-FEB-12,Hugo,,en,70.27.169.6,murlingil@sympatico.ca,15015374,000000123442339,5,5,"In all my years of dealing with Bell, Marusia - Employee # 6024331 did more for me in 15 min on the phone than all my previous contacts combined. She is an outstanding ""Service Representative"" ",4
339827,23-FEB-12,22-FEB-12,Amine,,fr,67.70.86.156,laurendeaumg@sympatico.ca,15013746,000000123453201,2,1,"Manque de connaissances pour installer des comptes d'entreprise correctement. Il m'a fallu avoir recours à d'autres conseillers qui ne travaillent pas pour Bell, mais qui connaissent mieux comment procéder.",1
338350,22-FEB-12,21-FEB-12,Erika,,en,69.158.33.235,sharebear_04@sympatico.ca,15005678,000000123417488,3,3,Not make any more mistakes like Bell did this past weekend...I was thoroughly discusted with Bell and I am looking for another provider for all my Bell products.,2
338351,22-FEB-12,17-FEB-12,Mukesh,,en,64.228.65.231,hmowen@sympatico.ca,14956040,000000123342676,3,3,"I have checked somewhat because the problem has still not been solved. Your representatives are polite and somewhat helpful but can not seem to put their finger on the problem.
Mary Owen",3
338352,22-FEB-12,21-FEB-12,Sara,,en,174.89.178.37,tarori@sympatico.ca,15006492,000000123440356,5,5,"Nothing. I think I was speaking with
Sarah.  Her patience was incredible.
She was so very helpful.  I am glad for this opportunity to give this feedback. I wonder if you could tell Sarah she was right, the password is 26 not 29 characters. I had repeated some numbers and right after she hung up I noticed this and was able to set up my Amazon Kindle reader with the Wi-Fi connection to Bell730 with the advice Sarah had given me. Please give Sarah my thanks and a hearty raise and promotion. Regards.",5
338353,22-FEB-12,21-FEB-12,Luis,,en,76.69.16.101,garykelly@bell.net,14998160,000000123425006,2,2,"While the support call was answered promptly, the diagnostic was incorrect. The remote support tech after performing a line test , indicated the new 2 wire 2701 DSL modem was at fault. This appeared to be a canned response, as I reviewed the modem diagnostics and all appeared correctly. This lead to a service request being placed, by the technician for a local Bell technician to respond to the problem.

I was fortunate to have to highly skilled technicians (Scott and Doug ) respond at the appointed time and date to resolve this issue. It appears that ADSL 2 wire connection to the local CO had an issue with voltage appearing on the line, which was causing the problem. I was impressed with their professional approach in trouble shooting the issue ( the rural wiring is a mess out here with the odd buck shoot holes in the wiring harness) and remaining on site until it was resolved ( new wire pair back to the local switch box ) They then performed a further check of my internet connection to insure that the ADSL modem was operating within specs. Great local techs you have there and they ensured that I was happy with the outcome.
",5
338354,22-FEB-12,14-FEB-12,Karthika,,en,174.91.76.169,kiddy@bell.net,14918876,000000123285391,5,5,No  comment,5
338355,22-FEB-12,21-FEB-12,Moises,,en,174.91.8.74,ncarriere5@sympatico.ca,15003318,000000123437172,4,5,,4
338356,22-FEB-12,21-FEB-12,Umesh,,en,174.95.182.183,mhren@sympatico.ca,15002722,000000123439190,2,1,"your service people came to house to fix problem. however, the fix is still well below the performance that i'm paying for.",1
338357,22-FEB-12,21-FEB-12,Elmer,,en,76.67.56.94,lady_king@sympatico.ca,15001070,000000123430009,5,5,,5
338358,22-FEB-12,21-FEB-12,Sarah,,en,70.50.182.165,dj.bristow@sympatico.ca,14997084,000000123424450,5,5,"I should not have to come to Bell as I thought I was paying too much for my service, Bell should have pro-actively come to me. Indeed you risked loosing me as a Customer across all of my services with Bell!",4
338359,22-FEB-12,16-FEB-12,Heni,,fr,184.144.242.130,kristinefiset@sympatico.ca,14944748,000000123326068,4,5,,4
338360,22-FEB-12,21-FEB-12,Wael,,fr,184.144.220.22,sofi.c@sympatico.ca,15005972,000000123426947,5,,,5
338361,22-FEB-12,21-FEB-12,Adnene,,en,70.30.134.54,trad.mcgill@sympatico.ca,15006866,000000123435549,5,5,Une de mes plus belle expérience avec votre service. J'aimerais recevoir ce service de tous les services à la clientèle.  Merci de tout coeur à Adnene.,5
338362,22-FEB-12,18-FEB-12,Noureddine,,fr,70.55.164.233,sav.leg@sympatico.ca,14971922,000000123377683,,1,"ce soir 22 février, c'est mon 5e appel soit samedi, dimanche, lundi, mardi;  j'ose espérer que cette fois ça va fonctionner.  C'est  beaucoup de temps, 1 heure  et quart minimum à chaque fois. Est-ce possible de parler à un supérieur par téléphone?  450-581-7038.

Ça me pose vraiment question....

Micheline Savoie",
338363,23-FEB-12,22-FEB-12,Lorrey,,en,76.65.141.116,thomasng@sympatico.ca,15018036,000000123455796,5,5,,4
338364,24-FEB-12,18-FEB-12,Darwin,,en,64.231.193.82,deborah.jean@sympatico.ca,14966294,000000123375685,5,5,all went well =),5
338365,24-FEB-12,23-FEB-12,Jessica,,en,76.67.102.63,shari.edgerton@sympatico.ca,15029762,000000123473373,5,5,less time on in the queue waiting for help.  Very happy that the rep was able to speak english.  This really made the experience quick and efficient ,5
338366,24-FEB-12,23-FEB-12,Visakan,,en,70.31.42.66,davidwellsd@sympatico.ca,15021624,000000123476412,4,4,,4
338367,24-FEB-12,23-FEB-12,Nedra,,fr,184.151.127.134,pierre.bourque@sympatico.ca,15028266,000000123469411,2,1, ME FOURNIR.....  DÉJA INTERNET HAUTE VITESSE A UN PRIX NORMAL........J'FAIS AFFAIRE AVEC BELL CANADA...JE VOUDRAIS BIEN PARLER A DES GENS.... DU CANADA....ET A UNE SEUL PERSONNE  QUI POURRAIT RÉGLER LE PROBLÈME.....,1
338368,24-FEB-12,23-FEB-12,Julio,,en,70.53.109.107,storeyj@bell.net,15030222,000000123477602,1,1,"Listen when a customer is speaking, and resolve their issue and answer the questions",2
338369,24-FEB-12,23-FEB-12,Abul Karam,,en,76.68.113.13,mgalik@sympatico.ca,15026904,000000123490440,5,4,"The phone connection was not clear, sometime it was hard to hear the technician.",5
338370,24-FEB-12,23-FEB-12,Mohamed Yusuf,,en,65.93.103.47,dwgoodhue@bell.net,15022202,000000123470802,4,4,Explain more fully why your server failed and what are the impacts on the bell.net user,5
338371,24-FEB-12,23-FEB-12,Mohamed,,fr,70.54.32.43,richardcharest@sympatico.ca,15028902,000000123467340,3,2,Possiblement rien. Par contre je me demande depuis pourquoi je pais des frais supplementaires chacques moi pour une assistance a des probleme?,
338372,24-FEB-12,23-FEB-12,Saranya,,en,70.27.120.105,b-ford@sympatico.ca,15019904,000000123472802,3,4,"I would prefer to talk to a local representative... not get routed to India... not that the rep was  not professional, but she had a very strong accent, and I found it hard to understand her. I would also like to talk to a human when I call Bell. I find your answering system to be extremely frustrating. A human would get me to the right person much faster.",3
338373,24-FEB-12,23-FEB-12,Pratheep Prabhu,,en,70.30.110.154,schmied@bell.net,15029650,000000123471504,4,4,Explain why the problem occured,4
338827,21-FEB-12,20-FEB-12,Khan,,en,184.147.13.250,tscarrow@sympatico.ca,14992850,000000123393490,5,5,"I dealt with Juan from San Salvador.  Extremely patient and stayed until the problem with my windows mail was solved.  2 Days before I worked with someone from India.  He said that he would stay on the line ( on-line chat ) until the problem was corrected.  He said that I should complete a customer service survey while he waited.  I gave him favourable response but he hadn't solved the problem.  He left our chat without every solving my mail issue. I couldn't send or receive e-mail. 48 hours without e-mail service.  Terrible service from your India rep.
Tim 5198556705",3
338828,21-FEB-12,20-FEB-12,Seshadri,,en,204.101.237.139,mastermullings@sympatico.ca,14988751,000000123409238,4,3,Adobe is not available on smart phone.,5
338829,22-FEB-12,21-FEB-12,Josh,,en,69.157.54.100,e.fournier@sympatico.ca,14997356,000000123423230,5,4,,5
338830,22-FEB-12,21-FEB-12,Alejandro,,en,174.94.46.113,judytaggart@bell.net,15000464,000000123429044,5,5,There is nothing that you could have done better - everything was perfect.l,5
338831,22-FEB-12,21-FEB-12,Dinesh,,en,70.27.170.108,wildvine1@sympatico.ca,15007422,000000123425718,5,5,nothing,5
338832,22-FEB-12,21-FEB-12,Igor,,en,76.70.79.107,herman.antoinette@sympatico.ca,14998988,000000123431067,3,3,,3
338833,22-FEB-12,21-FEB-12,Luis,,en,174.91.29.52,toaddertam@sympatico.ca,15006768,000000123423038,4,5,nothing,5
338834,22-FEB-12,21-FEB-12,Zaid,,en,64.231.182.75,edward.ackland@sympatico.ca,14997438,000000123426759,5,5,Nothing,5
338835,22-FEB-12,17-FEB-12,Mauricio,,en,75.98.19.140,bt.verge@sympatico.ca,14952744,000000123359162,4,1,"on arrival home from a week away on business I discovered that my internet was not working! I called Bell to inquire and I was told that my internet was cut off because I was still shown in your computer system that I was in VDSL which was a nightmare service by the way. Now this is puzzling because I was upgraded to FIBE 16 in March 2011 because of the problems I had with VDSL. 
As I could only call your office at around 8:50pm when I had arrived home on Friday. The person I was dealing with (Maurice) was very good helpful but was not able to rectify my problem. Apparently the line card was pull for my internet and it could not replaced until until Monday. I do not believe that this is acceptable customer service! I spoke to Maurice's supervisor Philip and asked that a customer service person call me on Monday morning to discuss this issue. Philip took my contact info, my cell number as I was going to be on a train Monday morning.  NO ONE called me from customer service. I did get a call from one of your tech persons ""Joe"" to say that the line card was reinstalled and that my internet should be running again but that i needed to be home to run a test of some sort. Well I was on the road again not able to do so. He call back again yesterday to say that because he could not contact me that he was going to close the ticket and to call if I had a problem. In this day and age to presume that a customer is just going to be there when you call. Joe did not leave a call back number when he call on the Monday but did say to call 310-surf when he called Tuesday but no reference or ticket number was given. 
I believe that I should be compensated for the time that my internet was not up and running as it should have been and I was paying for.
I would like to know how my internet could be confused with VDSL service I was on with Fibe 16 that was installed and I have been paying for since last March! Even if I was still on VDSL why would your company not try and contact me and tell me that the VDSL was going to be cut off as a warning? 

I would like to hear from John Watson, Executive Vice President Customer Operations Customer Service with and explanation.",2
338836,22-FEB-12,21-FEB-12,Jessica,,en,184.147.32.33,jjrowan@bell.net,14999962,000000123430821,1,1,fix the problem,1
338837,22-FEB-12,02-FEB-12,Bryan,,en,70.50.191.111,rammacleod@bell.net,14836048,000000123000476,5,5,,5
338838,22-FEB-12,21-FEB-12,Patrick,,en,184.145.52.100,irenekn@sympatico.ca,14999258,000000123423816,4,4,,5
338839,22-FEB-12,21-FEB-12,Adam,,en,64.228.64.62,emond_7@sympatico.ca,14997546,000000123425345,5,5,"They have answered all my questions with great help
Thk you",5
338840,22-FEB-12,21-FEB-12,Antony,,en,74.14.87.31,mpentick@bell.net,15003132,000000123420688,5,5,,3
338841,22-FEB-12,21-FEB-12,Kyle,,en,67.71.5.27,vickilbrooks@sympatico.ca,15007142,000000123429654,5,5,,5
338842,22-FEB-12,21-FEB-12,Manoj Sandra,,en,184.147.215.85,marlenep4@sympatico.ca,15002268,000000123425667,5,5,not a thing THANK YOU,5
338843,22-FEB-12,21-FEB-12,Claude,,en,76.64.231.110,h.coupland@sympatico.ca,14998774,000000123429430,2,2,Understand about transferring contact data beteween accounts. When trying to move contact list from sympatico.ca to bell.net I was instructed to use Google.,5
338844,22-FEB-12,21-FEB-12,Christopher,,en,184.146.174.123,bnstoney@sympatico.ca,14995280,000000123432170,5,5,,4
338845,22-FEB-12,21-FEB-12,Jan,,en,24.244.217.100,jean.niccoli@sympatico.ca,14999694,000000123428338,4,4,Better communication.,4
338846,22-FEB-12,21-FEB-12,Ines,,fr,76.67.192.62,raytremb@sympatico.ca,15004536,000000123428224,5,5,tout a été parfait. Ines a été très patiente avec moi. J'ai apprécié sa façon d'agir.,4
338847,22-FEB-12,21-FEB-12,Karen,,en,192.197.71.189,brianschwarz@sympatico.ca,14995438,000000123439624,4,4,,4
338848,22-FEB-12,20-FEB-12,Melvin,,en,70.53.85.80,sue.steve@sympatico.ca,14992200,000000123394122,4,4,,5
338849,22-FEB-12,20-FEB-12,Rashika,,en,174.93.71.9,dochughdc@sympatico.ca,14984030,000000123412851,3,2,talk to Canada,4
338850,22-FEB-12,21-FEB-12,Nizar,,fr,76.67.200.115,agaulin.kra@bell.net,14994150,000000123428814,4,1,"Pour le problème que j'avais(limite quotidienne)M.Nizar m'a référé à Microsoft,
donc je l'ai appelé qui lui(M.Pascal)de Microsoft qui lui me dit que le fait que je suis avec Bell.net,que c'était à Bell de régler le problème.
Vous comprendrai que le fait que je ne suis qu'un novice(informatique)et que de par ces 2 services que j'ai consulté,je ne voudrais pas être une balle de Ping-Pong,je suis sûr que vous comprenez ma position,voilà.
Toutes mes salutations  André:un client.
      Merci de votre attention à mon égard.",4
338851,22-FEB-12,21-FEB-12,Lucas,,en,69.157.60.118,wing_rider@bell.net,15007464,000000123435373,4,4,,5
338852,22-FEB-12,21-FEB-12,Daniel,,en,70.55.44.127,johnmiotto@sympatico.ca,15000264,000000123423096,5,5,"please let people know how 
 long it will take --maybe i'm
just to impatient",5
338853,22-FEB-12,21-FEB-12,Aaron,,en,70.55.44.127,johnmiotto@sympatico.ca,15000266,000000123433520,5,5,,5
338854,22-FEB-12,21-FEB-12,Gopi Rathinam,,en,70.51.158.150,gilda92@sympatico.ca,14998396,000000123420947,5,5,Couldn't have been done better,5
338855,22-FEB-12,20-FEB-12,Bernard Vijay,,en,174.95.128.129,trlax@sympatico.ca,14992830,000000123394047,5,5,nothing. I was pleased.,4
339327,22-FEB-12,21-FEB-12,Yosra,,fr,67.68.72.74,rejeanlaf@sympatico.ca,15004624,000000123417774,5,4,le son (volume) best un peu faible,4
339328,22-FEB-12,21-FEB-12,Ayoub,,fr,70.51.15.129,jabert1@sympatico.ca,14999390,000000123427497,4,5,,5
339329,22-FEB-12,22-FEB-12,,,fr,70.29.163.19,,,,3,5,"nous tenir au courants de vos dernières meilleures offres,   ",5
339330,22-FEB-12,21-FEB-12,Ayoub,,fr,184.145.148.218,gilguay@sympatico.ca,14998402,000000123429467,5,3,sais pas,5
339331,22-FEB-12,21-FEB-12,Steve,,en,65.92.152.131,marja.luik@sympatico.ca,15002224,000000123427949,5,5,,5
339332,22-FEB-12,21-FEB-12,Mohamed,,fr,70.51.197.159,leul@bell.net,15001340,000000123422509,5,5,rien de plus,5
339333,22-FEB-12,20-FEB-12,Ricardo,,fr,24.53.42.140,davidtodaro@sympatico.ca,14983682,000000123404962,1,1,Je veux annuler mes service Bell.,1
339334,22-FEB-12,21-FEB-12,Ever,,en,174.94.35.71,haiseldenr@sympatico.ca,14998814,000000123427922,3,3,"As you can see, this was a follow up call on the previous one with Cristabul. Again good to work with & problem seemed to be solved but, on rebooting today I could not establish an internet connection. Ever had changed my password !!! Talked to Robert today. Guess I'll get his survey tomorrow.",5
339335,22-FEB-12,21-FEB-12,Dominic,,fr,70.24.183.39,sacha.touille1@sympatico.ca,15005282,000000123429426,5,5,"Je crois que Dominic possède les qualités requises pour être un conseiller efficace: compétence, patience, calme, consignes claires et précises. C'est plutôt un commentaire que j'ai fait ici #3 parce qu'il n'y avait pas de place pour faire des commentaires.",5
339336,22-FEB-12,21-FEB-12,Brent,,en,69.158.86.201,xxicc@sympatico.ca,15007554,000000123434180,5,5,,5
339337,22-FEB-12,18-FEB-12,John,,en,76.67.25.142,cbelisle_9@sympatico.ca,14965628,000000123361446,5,5,,5
339338,22-FEB-12,20-FEB-12,Imen,,fr,76.67.166.118,gilbert.lagace@sympatico.ca,14985262,000000123396856,5,5,"Tout est ok présentement
Il S'agissait du transformateur su courant élétrique qui était défectueux",4
339339,22-FEB-12,21-FEB-12,Larissa,,en,64.228.65.231,hmowen@sympatico.ca,14999042,000000123432183,3,3,"the problem is still here in spite of numerous phone calls, three technicians coming to the house. If this is not solved I will be forced to take my business to Cogeco.
Mary Owen  613 264 8848",3
339340,22-FEB-12,17-FEB-12,Sukanya Mukherjee,,en,99.237.171.105,sop1@sympatico.ca,14962508,000000123354237,1,1,if you say that someone is coming to repair the problem please send someone.   poor customer service   it took 5 days to repair internet we had to call friday saturday sunday and tuesday  your representives give customers lip service   but do not solve problems   i hope that we are receiving a credit that we were promised and rightfully desire as to not having service for one week  also we pay extra per month for line service what a waste of money ,1
339341,22-FEB-12,21-FEB-12,Hana,,fr,76.69.177.121,mila7@sympatico.ca,15002874,000000123418528,3,,C'est la deuxième fois que j'appelle pour ce problème. La première fois on m'avait assuré que le tout serait corrigé. Mais non. J'ai rappelé le 21 février et on m'assure encore que le tout sera corrigé. Donc permettez moi d'en douter.  ,
339342,22-FEB-12,20-FEB-12,Caroline,,en,70.50.112.250,amdwyer@sympatico.ca,14981486,000000123403844,5,5,,5
339343,22-FEB-12,19-FEB-12,Hassen,,en,70.53.240.125,besaire@sympatico.ca,14974298,000000123384710,5,5,"very satisfy
",5
339344,22-FEB-12,15-FEB-12,Jalel Eddine,,fr,70.51.14.217,sylvie.campion@sympatico.ca,14936908,000000123305672,1,1,Avoir du personnel plus expérimenté.,1
339345,22-FEB-12,21-FEB-12,Troy,,en,65.95.101.185,raymondprince@sympatico.ca,15004534,000000123427482,4,4,Keep all your call centres in Canada. The first person that I attempted to talk to was located at a call center in the phillipines. I was very rudly hung up on when I asked to speak to someone in Canada when I was told that he couldn't do anything for me. I called back and got a call center located somewhere else in the world. I asked immediately to be transferred to someone in Canada which I was. This is when I spoke with Troy who was very helpful in resolving the problem,3
339346,22-FEB-12,21-FEB-12,Zoubeir,,fr,70.24.173.22,wilbrod4@sympatico.ca,15007416,000000123419346,5,5,,5
339347,22-FEB-12,04-FEB-12,Abbey,,en,70.52.146.140,monicadoyle@sympatico.ca,14858754,000000123055293,5,4,,5
339348,22-FEB-12,15-FEB-12,Tess,,en,70.29.4.56,carole.macmunn@sympatico.ca,14927062,000000123298960,4,4,,5
339349,23-FEB-12,18-FEB-12,Akrem,,fr,74.14.190.2,manu67@bell.net,14969742,000000123373643,4,4,,5
339350,23-FEB-12,21-FEB-12,John,,en,76.64.98.247,marjer@sympatico.ca,15002226,000000123414282,5,5,,5
339351,23-FEB-12,22-FEB-12,Shashank,,en,174.92.123.96,ebabineau@sympatico.ca,15010806,000000123463651,1,1,enploy Canadians that speak english,2
339352,23-FEB-12,22-FEB-12,Jeff,,en,76.69.153.177,dalliday@sympatico.ca,15010130,000000123457918,5,5,,4
339353,23-FEB-12,22-FEB-12,Ahmed,,fr,76.71.183.70,liselongchamps@sympatico.ca,15013954,000000123451996,5,4,,5
339354,23-FEB-12,22-FEB-12,Janet,,en,74.14.35.250,jenshepherd@sympatico.ca,15012664,000000123456874,2,1,The issue is that I was not told there would be a $50.00 charge for a change in service. It was a surprise on our next bill.  It is unfathomable that a company can try and justify this after the fact and bell did just that. ,1
339355,23-FEB-12,22-FEB-12,Elmer,,en,70.29.23.178,michael.wardell@sympatico.ca,15014954,000000123463836,4,4,,4
339356,23-FEB-12,21-FEB-12,Djamila,,en,65.95.124.92,brigidat@sympatico.ca,14995444,000000123434870,4,2,"Djamila was absolutely has the good qualities of being patience, understanding, tolerance during my interaction with her and of course together with the expertise of technician (B61153) resolved my problem with b1 password. They both truly an asset to Bell customer like me.  Thanks",5
339357,22-FEB-12,21-DEC-11,Kristen,,en,174.89.196.132,bryce.quigley@sympatico.ca,14313410,000000122042555,1,1,Move customer service to CANADA,1
339358,22-FEB-12,15-OCT-11,Kayla,,en,174.89.196.132,bryce.quigley@sympatico.ca,13630522,000000120571771,1,1,Move customer service to CANADA,1
339359,22-FEB-12,21-FEB-12,Mathew,,en,70.51.111.135,remtulla@sympatico.ca,15004640,000000123431061,1,1,,
339360,22-FEB-12,21-FEB-12,Abhishek,,en,184.144.24.62,dnsarmy@sympatico.ca,14997116,000000123439130,4,4,"get rid of Emily the voice activated lady
and give us quick access to where we want to go, not having to listen to her.",4
339361,23-FEB-12,21-FEB-12,Mohamed Nidhal,,fr,70.27.143.102,denisemartin@bell.net,14996890,000000123427488,5,5,c'etait parfait,5
339362,23-FEB-12,16-FEB-12,Ana,,en,64.231.241.140,MommaRosie@bell.net,14938250,000000123335856,5,5,"Please Make Note In Your Files, That I Have An Extremly Old Lap Top That Takes A Long Time To Register Each Command And I Only Know How To Do 1 Finger Typing So, I Would Appreciate If You Would Explain Slower And In More Detail Giving Step By Step Instructions Instead Of Having  To Repeat The Set Of Instructions Several Times Causing Me To Become Confused By Where I'm At In The Set Of Instructions.",5
339363,23-FEB-12,22-FEB-12,Mario,,en,174.95.231.188,cav2@sympatico.ca,15009532,000000123442315,5,5,I am very happy with service..,5
337891,21-FEB-12,20-FEB-12,Edgardo,,en,74.12.218.177,brijogue@sympatico.ca,14982512,000000123407511,5,5,"The interaction with Edgardo was what customer service is supposed to be. The problem is that we had to speak with 6 other Bell representatives before randomly finding Edgardo. The other 6 were incapable of answering queries, gave false information, made us wait on hold for  an aggregate time of over 1 1/2 hours, and provided no solutions or alternatives. Also, we received a call from a Bell representative informing us that a technician would be calling to set a residential service appointment. We did not receive a call from a technician, but found a notice in our mailbox informing us that they came by the house and we would need to set up another appointment. This was on saturday, we were home all day and we have two dogs. This must have been a ninja technician as nobody rang the doorbell, knocked or alerted the dogs. In brief, the one thing you could have done to improve our experience would be to have Edgardo answer all our calls. We would already be Videotron customers but Pierre Karl Peladeau is a thug. Bell is the lesser of 2 evils. It's a shame there isn't more choice available.",2
337892,21-FEB-12,20-FEB-12,Steve,,en,70.24.180.139,joanblair@sympatico.ca,14986712,000000123401837,4,4,,5
337893,21-FEB-12,17-FEB-12,Danielle,,en,174.89.232.102,gone.fishing@sympatico.ca,14955626,000000123340036,4,3,i still have not received my confirmation e mail with the changes made yet!,3
337894,21-FEB-12,20-FEB-12,Aleem,,en,184.147.200.49,sue.gilmore@sympatico.ca,14992198,000000123395581,4,4,please keep your employees in Canada,4
337895,21-FEB-12,20-FEB-12,Patricia,,en,50.101.34.225,mchopin@sympatico.ca,14988856,000000123412403,4,5,"I am slightly deaf and have a hearing assist phone but even then Patricia was very faint.  I felt the phone connection was not strong - not nearly as strong as phone calls usually are.  

This is nothing to do with her handling of the problem - only suggestion would be for her to speak a little more slowly and carefully.  ",5
337896,21-FEB-12,20-FEB-12,Evangeline,,en,70.31.56.218,robyn.bennett@sympatico.ca,14991086,000000123402775,5,5,"i also spoke to a TV person an hour earlier, but have not received a survey for that call - which was unsatisfactory - it has nothing to due with the rep i spoke to, everything to due with the offers from Bell.  Because of the outcome of that call, i am not happy with Bell Satalite and am seriously considering leaving for Rogers.  Will i get a survey for that one? or are internet and satalite seperate - altough under one Bell banner - another frustrating issue.",3
337897,21-FEB-12,15-FEB-12,Sandra,,en,174.88.6.240,St.Joseph@bell.net,14925382,000000123287452,1,1,,
337898,21-FEB-12,20-FEB-12,Khan,,en,216.209.119.10,sac_saw@sympatico.ca,14991428,000000123396126,5,4,"I had difficulty speaking with the first representative I spoke to, so I inquired if someone else might help me. I was very satisfied with KHAN. ",5
337899,21-FEB-12,20-FEB-12,Oscar,,en,184.147.13.214,helen_henderson@sympatico.ca,14985736,000000123404373,5,4,,4
337900,21-FEB-12,20-FEB-12,Dawood,,en,70.26.149.192,marionfoley@sympatico.ca,14988610,000000123410300,5,5,"I have no complaints, the chap that helped me was excellent in guiding me through as I`m an older woman and he had great patience with me.",5
337901,21-FEB-12,20-FEB-12,Emmanuelle,,fr,70.30.182.251,d.madore@sympatico.ca,14983440,000000123391295,5,4,tout a été très bien expliqué. Je suis très satisfaite.,5
337902,21-FEB-12,20-FEB-12,Henda,,fr,70.30.251.87,philipross@sympatico.ca,14990272,000000123392747,5,5,"i had reduce my bill because it was to expensive.
then my internet charges went way up,because i did not have enough gigs.
it would have been nice ,if the person i was talking to,would have warned me of this outcome,i felt trick""t ",4
337903,21-FEB-12,20-FEB-12,Carrie,,en,65.95.49.154,ajsintra@sympatico.ca,14981262,000000123396373,2,2,My ongoing issue has yet to be resolved.  The fact that this is ongoing is inconvienient and frustrating.  The care representative was respectful but unhelpful.,1
337904,21-FEB-12,20-FEB-12,Nikitha,,en,70.51.34.165,e.strawczynski@bell.net,14984232,000000123397897,5,5,,5
337905,21-FEB-12,20-FEB-12,Saber,,fr,65.92.162.106,rsobieraj@sympatico.ca,14991282,000000123399507,4,3,continuer de meme facon,4
337906,21-FEB-12,20-FEB-12,Hugo,,en,174.91.83.145,marionjoan@sympatico.ca,14988612,000000123394703,5,5,nil,5
337907,21-FEB-12,20-FEB-12,Andy,,en,65.92.172.32,stan.cummings@bell.net,14992058,000000123396636,4,5,"This is about my Total experience over the last 3 years.
1) Initial Hookup - appointment was for the morning; technician showed up late afternoon.  No attempt from your end to let me know that he would be late.
2) Dealing with offshore customer support can be frustrating at times...especially if you are unsure of the results.
3) My expectation is 24/7 support, even if it's not the case and within 30 seconds (you'd have to communicate the expectation of your service), and the other night it took a several attempts and minutes to get a ""chat"" for Internet; vs TV.

Which brings me to the #1 thing that can be done to improve my experience:
A follow-up e-mail is sent with clear understanding (simple bullet list)of what was done and, if there are appointments scheduled then a separate follow-up e-mail is sent with the appointment information and contact info.",3
337908,21-FEB-12,20-FEB-12,Porushotham,,en,99.234.118.222,macmichael@sympatico.ca,14988300,000000123403226,2,1,"Apologize for my inconvenience, rather than making excuses for Bell/Microsoft policy. 

And NEVER have someone call me back to ""explain"" with more mealy-mouthed excuses. Completely useless and irritating behaviour.",2
337909,21-FEB-12,20-FEB-12,Asma,,fr,174.88.247.141,vincentfranc@sympatico.ca,14993046,000000123396601,5,2,le probleme est mon ordinateur,5
337910,21-FEB-12,20-FEB-12,Igor,,en,70.55.37.9,nixons2@sympatico.ca,14989746,000000123412835,5,5,nonr this time,4
337911,21-FEB-12,19-FEB-12,Walid,,fr,65.94.167.50,gislaine.doucet@sympatico.ca,14976134,000000123387876,5,5,Rien de plus.  Très bon service.,3
337912,21-FEB-12,19-FEB-12,Edwin,,en,184.145.87.187,maggie.cain@sympatico.ca,14977734,000000123383386,5,5,nothing ,5
337913,21-FEB-12,20-FEB-12,Luis,,en,70.29.95.128,harlor@sympatico.ca,14985640,000000123391484,5,5,nothing!! the service was excellent in every respect.,5
337914,21-FEB-12,20-FEB-12,Emmanuel,,en,174.92.141.177,a.shoust@sympatico.ca,14981038,000000123400767,5,5,,5
337915,21-FEB-12,20-FEB-12,Karim,,fr,67.68.223.17,francoise.more@bell.net,14984864,000000123393004,3,2,"être un peu plus à l'écoute de ma demande et des informations que je lui transmettait, i.e., il y avait deux noms dans l'accès au courriel et je lui ai fait mention qu'il n'allait pas sur le bon nom pour corriger la problématique.",4
337916,21-FEB-12,20-FEB-12,Badreddine,,fr,67.70.50.230,laer@bell.net,14987610,000000123398457,5,5,,5
337917,21-FEB-12,17-FEB-12,Noureddine,,fr,70.52.96.176,isachabot@sympatico.ca,14956236,000000123341643,3,2,,3
337918,21-FEB-12,20-FEB-12,Emna,,fr,67.68.223.17,francoise.more@bell.net,14984870,000000123396384,4,4,,4
338374,22-FEB-12,21-FEB-12,Salvador,,en,70.55.1.157,mowen4@sympatico.ca,15003128,000000123416557,4,4,"The person I spoke to was sending a technician out to fix outside problem. Told me they were coming between 5-9 pm.
Got a call in the afternoon from a technician telling me they were not coming after 5 because the guy was finished at 5 so would I be home around 3.  I told him between 3 & 4 would be okay.  I was going to go out but waited home all afternoon and all evening and no one showed up or even called.  I am not impressed with your service at all.  No phone call to say they weren't coming.  No reason why they didn't come at all after the person on the phone booked the appointment.  No reason to change the appt.
I was not told they were bringing a new modem but the guy on the phone did and I  don't need one I only need the outside problem fixed.
The night before a man called and said that he was from Bell and that Bell was having problems with slow internet and he wanted to come to my house and come in and fix it for me.  I told him that I had no proof that he was from Bell and I refused so that is why I made the call in the 1st place the next morning to find out what the problem was because my internet had slowed a little. After testing they told me that there was a problem outside and would come and fix it.
Thanks for your bad service
Marilyn Owen
905-945-8346",3
338375,22-FEB-12,21-FEB-12,Leslie,,en,76.69.10.21,waynehillman@sympatico.ca,15007330,000000123417309,5,3,,5
338376,22-FEB-12,21-FEB-12,Bismiya,,en,70.53.204.98,eva.liefken@bell.net,14997652,000000123413701,5,5,,4
338377,22-FEB-12,22-FEB-12,Fodie,,fr,70.24.199.228,acorriveau1@bell.net,14994092,000000123440577,3,4,,3
338378,22-FEB-12,21-FEB-12,Tayssir,,fr,174.93.209.25,plastiques.transmatech@sympatico.ca,15004160,000000123436228,5,5,"Bonjour,

Le 22 septembre 2011, je recevais un courriel frauduleux d'apparence Bell.  La page Internet était identique à la page Bell sauf qu'après vérification ultérieure, plusieurs liens étaient manquant.
Après m'être ""loggé"" sur le lien de la page, je tombai sur une page Bell me demandant de confirmer mes renseignements personnels comme mon adresse, mon numéro d'assurance sociale, etc.  À la vue de cette demande d'information, j'ai tout de suite fermé la page et téléphoné à Bell Canada pour les avertir qu'il y avait des fraudeurs qui utilisaient leur site pour commettre leurs méfaits.
Ils m'ont demandé de regardé à l'adresse URL si c'était bien de Bell.
Effectivement, c'était une adresse autre que Bell.

Cette semaine, je regardais ma facturation et j'ai remarqué que je payais des frais d'utilisation supplémentaire d'Internet depuis novembre 2011.
J'ai appelé la facturation Internet aujourd'hui et ils m'ont dit que c'était parce que j'avais demandé en octobre d'enlever le forfait 40 Gigs pour $5.00.
Ce qui était faux.  Je me suis alors souvenu du courriel de septembre 2011 où j'avais entré naïvement mon mot d'identification et mon mot de passe.
Le fraudeur aurait bien pu modifier mon abonnement à mon insu car il connaissait mon mot d'identification et mon mot de passe.
De mon côté, je viens de modifier mon mot de passe.

Heureusement, le préposé de Bell (très courtois) a rétabli le forfait Internet et crédité les frais supplémentaires d'utilisation Internet.  Je le remercie pour sa patience et son professionnalisme dans la résolution de mon problème.  Il a dû me ramener à l'ordre plusieurs fois car j'étais énervé quand j'essayais d'expliquer mon problème.  Un gros bravo à Mr Tayssir pour sa maîtrise et son professionnalisme d'avoir pris le temps de tout résoudre mon problème malgré mes sauts d'humeur.

En conclusion, il n'est pas prudent de la part de Bell d'envoyer des courriels à leur clientèle avec des liens interactifs comme habituellement ou comme avec le courriel frauduleux de septembre 2011.

Bell devrait limiter le contenu de ses courriels à des formes purement informatives nous invitant d'aller sur son site par nous-mêmes plutôt qu'avec un lien.

Une réponse de votre part serait très appréciée.

Cordialement,

Marc Bédard",5
338379,22-FEB-12,21-FEB-12,James,,en,70.30.81.250,ahall@sympatico.ca,14994168,000000123428854,1,1,"Stop service restrictions that are unannounced, unwarranted, and uncompensated for.",1
338380,22-FEB-12,21-FEB-12,Manel,,fr,67.68.145.139,gisele24@sympatico.ca,14998470,000000123429084,5,5,rien,5
338381,22-FEB-12,21-FEB-12,Jose,,en,173.221.142.186,ted35@sympatico.ca,15006532,000000123435704,5,4,,4
338382,22-FEB-12,21-FEB-12,Mohd,,en,76.64.21.33,theodolite@sympatico.ca,15006646,000000123437967,4,4,,5
338383,22-FEB-12,21-FEB-12,Tess,,en,76.67.127.75,jim.wittig@sympatico.ca,14999920,000000123430095,4,4,,3
338384,22-FEB-12,20-FEB-12,Salvador,,en,65.94.201.138,dabrisbin@sympatico.ca,14983462,000000123396464,3,4, have a representative who I can understand better- the accent is very troublesome,3
338385,22-FEB-12,22-FEB-12,Aquiles,,en,174.93.33.133,jbmacaulay@sympatico.ca,14999624,000000123440595,4,4,PROBLEM/ISSUE RESOLVED TO MY SATISFACTION,5
338386,22-FEB-12,22-FEB-12,Aquiles,,en,174.93.33.133,jbmacaulay@sympatico.ca,14999626,000000123440508,4,4,SEE  123440595,5
338387,22-FEB-12,21-FEB-12,Matthew,,en,184.147.213.174,cwoodford@bell.net,14996430,000000123432847,5,5,,5
338388,22-FEB-12,21-FEB-12,Juan Carlos,,en,76.69.20.157,mjggreer@bell.net,15002954,000000123414251,4,3,"Make sure that when you make an offer, you can technically fulfill that offer.",4
338389,22-FEB-12,21-FEB-12,Jacqueline,,en,76.69.26.172,alc1@sympatico.ca,14994298,000000123428114,5,5,,5
338390,22-FEB-12,21-FEB-12,Jan,,en,65.95.29.218,holly_greg.burrell@sympatico.ca,14999064,000000123424010,3,4,It was not the fault of your customer care rep that I'm unhappy. The fact that we were without the internet for 5 days due to a failed modem power supply is the issue. We should either be allowed to pick up a replacemnet part at a local Bell store or have one personally delivered by a local Bell service rep.,2
338391,22-FEB-12,21-FEB-12,John,,en,174.93.90.135,mike_jan.fill@sympatico.ca,15002858,000000123426613,1,1,Addresses the problem instead of pushing me off to Fibe TV for reolution.  I do not yet have Bell Fibe TV installed so did think this was an appropriate response.  ,2
338392,22-FEB-12,21-FEB-12,Ramzi,,fr,184.145.252.120,jeangagn@sympatico.ca,14999720,000000123437047,5,5,Avoir la possibilité de recevoir un e-mail me décrivant les étapes que nous avons fait avec le technicien pour être capable de le faire moi-même si jamais le problème se reproduit .Merci beaucoup de votre aide .,5
338393,22-FEB-12,21-FEB-12,Phillip-Michael,,en,70.28.55.125,famscot@sympatico.ca,14997754,000000123437551,4,4,Supply me with a modem power supply through a bell store instead of waiting 3 -5 business days. I answered maybe to the next question as I wait for the part.On a good note I talked to someone from Canada ..NOT INDIA.. ,3
338394,21-FEB-12,18-FEB-12,Philip,,fr,67.68.4.18,ec.maloney@sympatico.ca,14966704,000000123377428,4,4,,5
338395,21-FEB-12,18-FEB-12,Salvador,,en,70.24.27.211,ro1@sympatico.ca,14971506,000000123372483,4,4,,4
338396,21-FEB-12,20-FEB-12,Priyanka,,en,76.70.104.12,otto.miller@sympatico.ca,14989946,000000123395158,5,5,Nothing,5
338856,22-FEB-12,21-FEB-12,Ammar,,fr,184.144.188.71,claude.trudel3@sympatico.ca,14996206,000000123434248,1,4,"Encore une fois après avoir traversé toutes les étapes très d,sagréables du début. Je n'aime pas travailler avec des machines. Après avoir reçu le résumé de la commande par courrier, je voulais des explications, car les chiffres ne correspondaient pas à mes notes sur l'entente du matin. Après avoir traversé les épreuves et recommencer avec l'autre département? apès quelques secondes la ligne s'ait couper et j'ai attendu quelques minutes car cela faisait comme si la ligne était occupée. Alors j'ai pris mon courage a deux mains et surtout ma patience....j'ai recommencé le tout comme une personne condannée à travailler avec BELL. Rendu à votre représentant, j'ai été traité par une personne qui utilisait un ton assez désagréable. Savait tout et ne me laissait peu de place pour m'expliquer ou m'informer. Il voulait recommencer à faire jouer sa cassette pour me fournir les détails à partir du début de ma facture, comme vous l'aviez fait les deux autres fois. Je devais lui dire d'aller directement à ma question. Enfin, nous avons d.couver que le courriel ne correspondait pas aux bases de la discussion à l'achat. EX; on m'indiquait que je payait 32 dollars  et non 27,90 pour mon service internet actuel. Aussi que l'escompte de 5$ de promotion de 12 mois n'apparaissait pas sur le couriel. ENfin tout pour que vous vous compreniez,et que nous clent? n'a aucune importance. Je diacute avec plusieurs personnes, et tous sont d'accord pour dire que BELL est la compagnie la plus agréable à travailler. Je suis d'accord et je demeure encotre avec BELL car celà fait plusieurs années et il n'y avait pas de compétiteur, mais aujourd'hui c'est différent. Ma patience est au bout et ça prendrait peu pour que je change d'idée. Je n'ai pas voulu me donner ce trouble encore.     ",1
338857,22-FEB-12,21-FEB-12,Katherine,,en,74.14.94.39,jc-dc@sympatico.ca,14999632,000000123432652,3,4,"I first called Moncton, referred to the Phillipines, then back to Moncton for resolve. I believe my dollars would be best placed in Moncton and not off shore. I am retired and pay over $200 per month for service. I am concerned. I have never shopped around but perhaps I should. John Pratt

",1
338858,22-FEB-12,20-FEB-12,Rudolf,,en,174.89.124.124,petmarg@bell.net,14990230,000000123400442,3,2,"Improve the size and quantity of Emails 
that you say are too large to send.
Other senders are able to send the items that you cannot.Why is this?",3
338859,22-FEB-12,21-FEB-12,Manoranjith,,en,74.12.136.93,kuhm867@sympatico.ca,15000992,000000123434633,5,5,I am absolutely satisfied Manornjith's service. I appreciate his prfessionalism.,5
338860,22-FEB-12,20-FEB-12,K Asra,,en,76.70.80.134,mark.saltmarsh@sympatico.ca,14988626,000000123410492,,1,"Fix my problem.  I have been trying for 3 months now.  Internet does not work well constantly pushes us off the internet without reason.  I escalated to your executive email and I received a canned response advising they would be back to me in 72 hours.  The rep I spoke to two days ago also told me someone would call me....no call!!  I told the rep that I have been a Bell customer for over 33 years, I have 3 of your products however if my problem is not addressed before this Friday I will switch all of my business to an alternate service provider.  I feel bad saying that because I actually do not want to leave Bell.  I dont think Bell cares though.  Linda Saltmarsh 9053360971",1
338861,22-FEB-12,21-FEB-12,Tony,,en,184.147.42.175,reidaustin@sympatico.ca,15004612,000000123416766,4,4,,4
338862,22-FEB-12,21-FEB-12,Mohammed Wasay,,en,64.228.90.24,pamelarose@sympatico.ca,15003744,000000123421058,5,5,"eveything was great and the bell tec was very cordial and polite and
very helpful. could not have had
a more helpful and great guy come
to our house and fix what needed to be 
fixed.  ",5
338863,22-FEB-12,13-FEB-12,Gabin,,fr,70.52.100.60,liseandre@bell.net,14907660,000000123249562,4,1,"depuis quelque mois nous sommes conecter
sur une ligne seche problemes réguliers
apres avoir changer le moderm encore des 
problemes je pense que votre réseau manque
de puissance sur les heures de pointes et
fin de semaine c,a ne fonctionne pas merci de votre collaboration ..
",3
338864,22-FEB-12,21-FEB-12,Maria,,en,174.92.70.15,markit@bell.net,15002246,000000123415131,5,5,,5
338865,22-FEB-12,20-FEB-12,Benjamin,,fr,67.70.26.103,berg.chart@sympatico.ca,14982138,000000123409646,5,4,,4
338866,22-FEB-12,21-FEB-12,Vineet,,en,65.92.199.42,wayne.baird071@sympatico.ca,15007314,000000123435023,4,4,,3
338867,22-FEB-12,21-FEB-12,Kali,,en,64.231.221.159,bonniewestfall@sympatico.ca,14995316,000000123422688,2,1,,3
338868,22-FEB-12,21-FEB-12,Erick,,en,69.17.145.132,jcguest@sympatico.ca,14999648,000000123438225,1,1,Not hang up on me!,1
338869,22-FEB-12,21-FEB-12,Alaaeddine,,fr,70.55.182.107,ghilabrecque@sympatico.ca,14998368,000000123439462,5,5,,5
338870,22-FEB-12,21-FEB-12,Madiha,,en,70.48.70.81,flo1@bell.net,14997876,000000123438205,5,5,"last rep. resolved the issue, the other two not satisfied at all, they were on the wrong track, one stated I needed new modem other redirected me to microsoft, 3rd one resolved the issue thank God for her....Difficult to answer the next question re: would i recommend Bell to another....if they know there stuff like the last rep. yes, if like the first 2 no....all togheter I spent approx. 4 hrs on the phone total with them....that not impressed",
338871,22-FEB-12,20-FEB-12,Mariem,,fr,50.100.168.133,valmu@sympatico.ca,14992920,000000123394515,4,2,Mieux comprendre le sens de ma plainte!,3
338872,22-FEB-12,15-FEB-12,Ana,,en,69.70.250.142,Junia@bell.net,14925252,000000123308870,4,5,Waiting time (for a technician to answer),4
338873,22-FEB-12,21-FEB-12,Gopi Rathinam,,en,69.157.46.187,e.lefler@sympatico.ca,14997360,000000123413650,5,5,,5
338874,22-FEB-12,18-FEB-12,Stanley,,en,70.54.32.132,rejeantremblay@bell.net,14971328,000000123370283,5,5,,5
338875,22-FEB-12,21-FEB-12,Elmer,,en,76.64.14.208,barbnlaurie@sympatico.ca,14994944,000000123430374,5,4,Everything went as intended,5
338876,22-FEB-12,21-FEB-12,Jessica,,en,70.53.109.193,aadd5@sympatico.ca,14994018,000000123423442,5,5,the results were fantastic thanks,5
338877,22-FEB-12,21-FEB-12,Ahmed,,en,70.54.0.13,inwego@sympatico.ca,14999244,000000123426427,4,5,as a very senior citizen ask your people to talk slowly and clearly.,5
338878,22-FEB-12,17-FEB-12,Alpha,,en,70.29.65.72,santos1@sympatico.ca,14962050,000000123347215,4,4,,5
338879,22-FEB-12,21-FEB-12,Aymen,,fr,74.14.39.145,jeaner@sympatico.ca,14999714,000000123417790,5,5,NON.,5
338880,22-FEB-12,21-FEB-12,Juan Carlos,,en,174.89.56.146,sflaro@sympatico.ca,15005626,000000123429180,3,1,Have your people speak English properly and clearly!,3
338881,22-FEB-12,21-FEB-12,Walter,,en,174.88.103.233,vank2@bell.net,15007078,000000123414623,5,4,,4
338882,22-FEB-12,19-FEB-12,Mustapha,,fr,67.68.178.18,hlagrandeur@sympatico.ca,14976376,000000123387662,5,4,Ne pas faire d'erreur de facturation.,4
338883,22-FEB-12,18-FEB-12,Antony,,en,70.55.19.208,robert.freistadt@sympatico.ca,14971520,000000123366676,5,4,,5
339364,23-FEB-12,22-FEB-12,Serina,,en,76.67.101.70,zvidomb@sympatico.ca,15018772,000000123441029,5,5,,5
339365,23-FEB-12,22-FEB-12,Mel,,en,70.31.121.166,june.ron@sympatico.ca,15013148,000000123441517,5,4,because I had to make changes in my whole Bell service ( much as I hate too ) I   guess I was satisfied,5
339366,23-FEB-12,22-FEB-12,Gayathri,,en,70.27.45.241,scott.belanger@sympatico.ca,15017136,000000123442262,1,1,"i provided all the information necessary for Bell to suggest the appropriate package for me to enter into and the package is the very minimum entry level.....there are 8 people in my house using th einternet....and this is the package......unreal!!!!!!!!!
",1
339367,23-FEB-12,22-FEB-12,Gilberto Jose,,en,174.92.72.19,sbeck@bell.net,15017086,000000123461688,5,5,,5
339368,23-FEB-12,22-FEB-12,Sudheer,,en,174.93.82.136,rosemary.mcclelland@sympatico.ca,15016796,000000123462624,5,5,Sudheer was most reassuring and courteous.  He solved my problem quickly and efficiently.  The unsolicited email sent from my account to friends had been very worrying. I can't think of any way the experience could have been improved.,5
339369,23-FEB-12,22-FEB-12,Armando,,en,184.148.76.26,monkey.brat@sympatico.ca,15015254,000000123442170,1,1,Representative could have explained where to find the icons for favorites now that the Sympatico homepage had changed instead he just said it was my computer. I found on my own after the call,3
339370,23-FEB-12,22-FEB-12,Jose,,en,70.51.221.153,edward.grigsby@sympatico.ca,15010844,000000123443214,5,5,"could not have done anything better i was very pleased

                thank you",5
339371,23-FEB-12,22-FEB-12,Roxanne,,en,65.93.202.221,tjhughes@bell.net,15018076,000000123441938,1,1,Fix the problem with my internet,2
339372,23-FEB-12,22-FEB-12,Jeffery,,en,99.225.9.48,holody@sympatico.ca,15012050,000000123462162,5,5,"nothing - Jeff was extremely helpful.
Then the fellow at mobility was equally good and helpful . Overall very pleased other than the amount of time having to wait in the que to speak to someone .Overall well looked after and thanks ",5
339373,23-FEB-12,21-FEB-12,Joyce,,en,70.51.254.59,dharper9@sympatico.ca,14996972,000000123423869,5,4,"I was put on hold twice, once for some time, that period could have been shortened.",5
339374,23-FEB-12,22-FEB-12,Hanen,,en,70.54.45.194,dll.inst@sympatico.ca,15010564,000000123441860,1,3,,1
339375,23-FEB-12,22-FEB-12,Chiheb,,fr,174.92.178.230,christianvanier@sympatico.ca,15009754,000000123452123,3,4,donner plus de renseigements sur notre utilisation.  ,3
339376,23-FEB-12,22-FEB-12,Houcem,,en,50.100.133.155,lakeboyer@sympatico.ca,15013666,000000123450822,5,4,nothing,5
339377,23-FEB-12,22-FEB-12,Jerome,,en,50.100.88.113,peter.feng@sympatico.ca,15015992,000000123452964,5,5,,5
339378,23-FEB-12,22-FEB-12,Henia,,fr,70.29.220.162,elegare26@sympatico.ca,15010884,000000123451307,1,2,Avoir plus de patience avec du monde qui ne son pas famillier avec les produit FTTH. ,3
339379,23-FEB-12,22-FEB-12,Roxanne,,en,70.50.98.189,grnwthompson@bell.net,15011762,000000123449251,5,5,been trained on Blackberry Playbook ,5
339380,23-FEB-12,20-FEB-12,Pavan,,en,64.229.155.142,hndpos@sympatico.ca,14985812,000000123412367,2,1,"The morning after the first two calls a representative called back with a solution to my problem.  That was greatly appreciated.  The one thing Bell can do to improve service is to have reps who speak clear, Canadian English.",3
339381,23-FEB-12,21-FEB-12,Ahmed,,en,174.94.112.182,larry.lambert@sympatico.ca,15001138,000000123423456,1,1,It's too late I have already cancelled my service after a year of frustration and no real solution to the problem. In the future it would help if you hired people who's first language is english when you are servicing an english customer particularly when it is a technical call. I found myself having to repeatedly ask for clarification on his wording and the whole experience was the nail in the coffin for me. ,1
339382,23-FEB-12,22-FEB-12,Zaccheus,,en,74.14.100.4,jim.padbury@sympatico.ca,15012748,000000123444343,5,5,nothing,5
339383,23-FEB-12,22-FEB-12,Melissa,,en,70.55.227.134,graemejoyce@sympatico.ca,15011714,000000123443465,5,5,Nothing,5
339384,23-FEB-12,22-FEB-12,Abdelalim,,fr,76.64.108.26,yvon.massicotte@sympatico.ca,15018718,000000123462490,5,5,Rien...,5
339385,23-FEB-12,22-FEB-12,Gunson,,en,69.157.72.65,hillmd@sympatico.ca,15012006,000000123444197,1,1,"am not receiving the service that i need, i got one password from technician and another was sent to me by e-mail. i am very displeased. ",1
339386,23-FEB-12,22-FEB-12,Pat,,en,74.15.0.87,kendal.smith@sympatico.ca,15013402,000000123457248,4,4,,4
339387,23-FEB-12,22-FEB-12,Med Rami,,fr,70.52.184.49,paulfrancois@sympatico.ca,15015924,000000123453891,2,1,,2
339388,23-FEB-12,22-FEB-12,Selim,,fr,65.94.3.76,pierre_girard7@sympatico.ca,15016086,000000123459817,5,5,Merci pour l'excellent service,5
339389,23-FEB-12,22-FEB-12,Sudhakar,,en,74.12.146.249,abdavidson@sympatico.ca,15008116,000000123452753,5,5,,5
339390,23-FEB-12,22-FEB-12,Roxanne,,en,70.49.245.136,stonehousekd@bell.net,15017670,000000123454710,5,4,,4
339391,23-FEB-12,22-FEB-12,Jeanette,,en,76.68.127.75,jtaddeo@sympatico.ca,15013098,000000123455363,2,1,"Not have me waiste an hour on the phone (98% of which was being on Hold) to be told at the end, they could not help me and referred me to another department with another number to call.",3
339392,23-FEB-12,22-FEB-12,John,,en,76.64.150.237,vsreid@sympatico.ca,15018424,000000123455194,4,5,,4
339393,23-FEB-12,25-OCT-11,Josue,,en,66.209.48.122,ngilmore@bell.net,13757626,000000120807728,3,1,Offered discount for non-service but still not applied to account and STILL cannot access internet from my home!,1
339394,21-FEB-12,18-FEB-12,Manel,,fr,70.51.140.34,renehoude@sympatico.ca,14971342,000000123366586,5,4,"Je  voulais avoir télé avec  fibre car mon système était à changer. a l'été 2011, on m'avait parlé de 2012,mais en février 12,on m'a signalé que ça ne serait pas avant 2013.",4
339395,21-FEB-12,16-FEB-12,Wissem,,fr,65.93.154.2,johanne.denis@bell.net,14943990,000000123314588,5,5,Wissen a fait ce qu'il avait a faire versus ma demande,5
339396,21-FEB-12,17-FEB-12,Khan,,en,76.69.25.163,jcook56@sympatico.ca,14956573,000000123349655,5,5,,4
339397,21-FEB-12,20-FEB-12,Kishore,,en,70.31.155.218,everett.slade@sympatico.ca,14984564,000000123396919,5,5,I don't like talking to computers. Remember when Bell people went around on roller skates? It was better for the economy.,5
339398,21-FEB-12,15-FEB-12,Richard,,en,64.228.142.244,johnlewis@sympatico.ca,14931266,000000123300046,5,4,,5
339399,21-FEB-12,18-FEB-12,Sudhakar,,en,76.65.22.185,ds88@bell.net,14966590,000000123363398,5,5,"Nothing....my internet was down since the 11th of February...just so you know
for the rebate.",5
339400,21-FEB-12,20-FEB-12,Rhyah,,en,70.53.39.25,gcook9@sympatico.ca,14985112,000000123402375,2,2,Recently I considered switching providers as my Bell Internet was getting cost prohibitive. I was offered a new rate and package to reduce my monthly bill. I am now paying more then before I negotiated the new package and am considering switching providers again.,2
337919,23-FEB-12,22-FEB-12,Nelly,,en,76.69.148.44,paulgren@sympatico.ca,15015926,000000123451161,4,4,"the problem was fixed for know but I don;t know until I get another email that i cannot open to see if it is totally fixed    paul",4
337920,24-FEB-12,23-FEB-12,Alex,,en,76.64.224.127,rbarker@sympatico.ca,15028742,000000123477053,2,1,"told trouble probably with computor. T
Two computors have sama problem?
Working fine Friday 24th. morning",4
337921,24-FEB-12,23-FEB-12,Partha,,en,206.47.249.246,sbrodie@sympatico.ca,15029626,000000123484841,5,5,less hold time,5
337922,24-FEB-12,23-FEB-12,Alexandre,,fr,70.30.203.186,gouletj@bell.net,15023316,000000123481645,5,5,rien pour ce representant car il a fait un excellent travaille.,5
337923,24-FEB-12,23-FEB-12,Jose,,en,76.64.11.224,edzie3@sympatico.ca,15022274,000000123469829,5,5,"I was ready to pack in my Bell Sympatico account, due to this happening to me 3 times in the last 2 months, but with the help of Jose it was rectified and hopefully will not happen again.",5
337924,24-FEB-12,23-FEB-12,Nicole,,fr,98.143.222.105,schutze@sympatico.ca,15029654,000000123484365,4,3,être moins incompetent,3
337925,24-FEB-12,23-FEB-12,Adam,,en,184.146.145.157,d.nicol@bell.net,15021372,000000123474135,4,4,,4
337926,24-FEB-12,23-FEB-12,Med Mehrez,,fr,76.64.109.210,muguettegd@sympatico.ca,15027440,000000123486577,5,4,c'était parfait,5
337927,24-FEB-12,23-FEB-12,Melvin,,en,76.64.151.173,harryandlaura@bell.net,15023534,000000123476181,4,3,The problem could not be solved on the phone and a technician was supposed to come by before 6 p.m. I tried everything possible to solve the problem myself as nobody showed up. About 11 p.m. I checked to see if I could get a connection and the modem showed I had a connection. I still do not know why I had the problem.,4
337928,24-FEB-12,23-FEB-12,Wafa,,fr,70.30.169.129,phlamontagne@sympatico.ca,15028238,000000123471691,5,4,,4
337929,24-FEB-12,23-FEB-12,Timothy,,en,174.93.82.142,cita2@sympatico.ca,15021062,000000123470216,5,5,"For once, nothing negative to say.",4
337930,24-FEB-12,23-FEB-12,Stephen,,en,184.146.74.83,mykasauli@sympatico.ca,15027492,000000123471946,4,4,,5
337931,24-FEB-12,23-FEB-12,Kathy,,en,65.92.149.174,ohannes.citak@sympatico.ca,15027810,000000123480355,5,5,,5
337932,24-FEB-12,22-FEB-12,Ousmane,,fr,74.15.127.152,andree.milette@sympatico.ca,15008452,000000123454413,4,4,"Accorder un tarif réduit sur Internet et
non seulement sur téléphonie",4
337933,24-FEB-12,23-FEB-12,Ramzi,,fr,70.30.208.210,etienne.r@sympatico.ca,15022472,000000123482799,5,3,"JE DIS QUE LE PROBLEME N,ETAIT RÉSOLU C""EST UNE FACON DE LE DIRE IL S'EST DÉVOUÉ CORPS ET AME POUR RESOUDRE LE PROBLEME MALHEURESEMENT SÉTAIT UNE PANNE GÉNÉRALE ENGÉNÉRALE C'EST UN BON TECHNICIEN IL VA PARTOUT CHERSCHER POIR RÉSOUDRE MERCI A LUI",5
337934,24-FEB-12,23-FEB-12,Rowena,,en,174.89.43.178,altan@sympatico.ca,15019444,000000123482019,5,4,,5
337935,24-FEB-12,23-FEB-12,Jeffery,,en,74.15.247.89,spanky13@sympatico.ca,15030042,000000123490170,1,1,get people from canada to answer calls that speak proper english,1
337936,24-FEB-12,23-FEB-12,Charles,,en,70.26.136.230,sarra.raben@bell.net,15029582,000000123484538,5,4,,5
337937,24-FEB-12,23-FEB-12,Amany,,en,67.71.92.233,bertrand_rioux@sympatico.ca,15020146,000000123469734,5,4,"Amany was very friendly and polite.
",4
337938,24-FEB-12,23-FEB-12,Meher,,fr,70.30.250.124,foisy.c@sympatico.ca,15022718,000000123484168,1,1,perte de temp unitile c pour ca que jai téléphoner 2 fois en ligne,3
337939,24-FEB-12,22-FEB-12,Rocco,,en,70.52.182.37,vagnh@sympatico.ca,15018250,000000123457050,5,5,,5
337940,24-FEB-12,23-FEB-12,Adnan,,en,174.88.150.208,thomas.r.roach@sympatico.ca,15030675,000000123484970,4,4,Not told me I was going to receive a new modem when in fact that was not the case!,4
337941,24-FEB-12,23-FEB-12,Aymen,,fr,174.89.225.45,perri.aladou@bell.net,15028136,000000123486364,5,2,"Je ne sais pas , je ne connais pas assez l'ordinateur.  On me répond que ça dépend de mon ordinateur.  Je vais sur internet et ça va bien et tout à coup ça prend 5 minutes pour un feedback et d'autre tantôt ça se fait seul.  Comme maintenant ça va surper bien .  Est-ce que c'est parce que je vous ai appelé ?  Sur le email c'est d'une lenteur à se décourager",3
337942,24-FEB-12,22-FEB-12,Melissa,,en,70.52.158.222,marden@bell.net,15014438,000000123456964,5,4,,4
337943,24-FEB-12,23-FEB-12,Djouaihia,,fr,174.92.222.158,mariegaudet@sympatico.ca,15026456,000000123477709,1,3,"j'ai passé 3 représentants plus 1h+30 minutes de montemps avant d'avoir une réponse décente une chance que la dernière Anne Marie (EY03382) m'a aidé gentiment voyant mon désaroit. Vous avec des employés avec un fort accent qui nous laisse niaisé des heures en plus 1 en autre qui m'a carrément fermer la ligne, c'est indécent et tr`s désagréable. Je comprends les personnes qui change de compagnie, je suis très déçu de votre service technique. J'avais avec moi mon petit fils de 20 ans et sa copine qui ont constater ce mauvais et qui sont avec Vidéotron et heureux de l'être.",2
337944,24-FEB-12,23-FEB-12,Rowena,,en,70.48.252.228,david.harding061@sympatico.ca,15021594,000000123479971,5,5,You shouldn't charge shipping fees for your modem when we can't pick it up ourselves which to me is just a money grab. next time I just might search for a new internet provider. Bell is starting to get to expensive!!,4
337945,24-FEB-12,23-FEB-12,Abderrahmane,,fr,174.88.7.32,micri@sympatico.ca,15027056,000000123469789,4,4,,4
337946,24-FEB-12,23-FEB-12,Alex,,en,174.92.71.12,barb.m@sympatico.ca,15019978,000000123489265,5,5,,3
337947,24-FEB-12,23-FEB-12,Mamta Tank,,en,65.95.155.93,parkers6@sympatico.ca,15027922,000000123484499,5,5,less waiting time to talk to someone,5
337948,24-FEB-12,21-FEB-12,Adnan,,en,70.31.61.4,rene907@sympatico.ca,15004662,000000123423266,4,4,"it was just fine
",4
337949,24-FEB-12,23-FEB-12,Med Amine,,fr,174.89.254.120,lvelizr@sympatico.ca,15026104,000000123486010,3,3,,3
337950,24-FEB-12,21-FEB-12,Eric,,en,76.71.153.187,milsom@sympatico.ca,15002880,000000123419916,5,5,I was very satisfied with service provided,5
337951,24-FEB-12,23-FEB-12,Dheeraj,,en,174.88.200.120,harryhaveman@bell.net,15023536,000000123490531,5,5,Absolutely nothing. I'm very satisfied!,5
337952,24-FEB-12,22-FEB-12,Juan Carlos,,en,69.157.16.17,lkouimet@sympatico.ca,15013980,000000123441310,5,5,Everything was fine,5
337953,24-FEB-12,20-FEB-12,Amine,,fr,65.92.31.225,lepadi@sympatico.ca,14987824,000000123402380,4,4,rien de plus que m'aider à régler le problème que j'avais! ,4
337954,24-FEB-12,23-FEB-12,Celina,,en,70.49.133.79,RGbrouzes@bell.net,15019058,000000123490479,1,1,"treat me like a human when a senior can't under stand there is no point in repeating&getting frustrated.It should be obvious that there is a
problem.A change in attitude greatly required.
  Robert G. Brouzes",1
337955,24-FEB-12,23-FEB-12,Med Karim,,fr,69.156.128.89,lise.lamontagne1@sympatico.ca,15025822,000000123490731,5,5,le personnel est compétent et attentif au client .,5
337956,24-FEB-12,23-FEB-12,Kanni,,en,74.14.86.134,neale.casselman@sympatico.ca,15027552,000000123482773,1,1,Hire people who can spesk english without an accrnt,2
337957,24-FEB-12,23-FEB-12,Sean,,en,70.49.247.114,jdstanway@sympatico.ca,15024274,000000123480104,4,4,,3
338397,21-FEB-12,20-FEB-12,Rahim,,en,64.231.131.160,ricci.gould@sympatico.ca,14990866,000000123406375,5,5,,5
338398,21-FEB-12,20-FEB-12,Seifallah,,fr,70.48.141.192,yvon.bernier@sympatico.ca,14993460,000000123399127,5,5,,4
338399,21-FEB-12,20-FEB-12,Eduardo,,en,64.231.189.4,tonydimambro@sympatico.ca,14992763,000000123410598,1,1,"I talked to a tech by the name of Eduardo, and I explained to him that I had a virus on my loptop and someone from technical assistance in India had removed my virus and at the same time had removed all of my documents and programs. When I realised that, I called bach technical assistance and a technician by the name of Karisma from the India call center did a data recovery and got lot of my documents and programs back. Because I wanted to use Windows Movie Maker I searched for it in my programs and accessories and I realised that most of the programs there were empty and had not been restored. I asked him if he could fix the problem and he kept telling me that it wasn't an internet problem and I should see a computer repair shop. I was left with the impression that he didn't understand my problem and kept insisting that it was a computer problem and i should see a repair shop. His attitude was far from professional and not helpful at all. I would like two explanations. Why am I paying for Bell virus protection and still getting viruses? And why should I stay with this service that causes me problems and can't provide solutions? ",1
338400,21-FEB-12,20-FEB-12,Julio,,en,70.53.38.168,rbeckett1@sympatico.ca,14990666,000000123409141,4,4,"Was expecting a ""call back"" from a tech who had been trying to resolve my ""e-mail"" problem since noon.  I placed another call at 7:00 PM and had the problem fixed.",5
338401,21-FEB-12,07-FEB-11,Jazel,,en,216.121.180.141,csdcat@sympatico.ca,10956577,000000114933432,3,3,,3
338402,21-FEB-12,01-MAR-11,Janice,,en,216.121.180.141,csdcat@sympatico.ca,11227799,000000115456509,,,,
338403,21-FEB-12,20-FEB-12,Linda,,en,64.231.189.4,tonydimambro@sympatico.ca,14992761,000000123410950,1,1,"I called back and I spoke to Linda after my bad experience with Eduardo. Though she was very polite, she still could not provide me with a resolution even after excalating to her senior tech. I was told the same thing. They only fix internet problems. However she was polite enough to supply me with an address for customers complaints. I would like this problem resolved at your earliest convenience. Thank you.",1
338404,21-FEB-12,20-FEB-12,Mathew,,en,184.146.77.34,drc1@bell.net,14984132,000000123409144,5,5,Nothing. The gentleman was extremely helpful and a pleasure to talk to. ,4
338405,22-FEB-12,20-FEB-12,Janice,,en,174.93.62.169,g.kamel@sympatico.ca,14984962,000000123399859,1,1,to give me right information,1
338406,22-FEB-12,20-FEB-12,Walid,,fr,74.14.207.55,fransciscoj@sympatico.ca,14984898,000000123396845,2,2,sa vaus pas la paine de dirre de quoi la bell,2
338407,22-FEB-12,21-FEB-12,Gopi Rathinam,,en,70.30.97.207,jnicolita@sympatico.ca,15000050,000000123416873,5,5,job well done,5
338408,22-FEB-12,21-FEB-12,Med Wassim,,fr,184.151.127.244,laurette.marcotte@sympatico.ca,15001170,000000123438093,,,,
338409,22-FEB-12,18-FEB-12,Revathi,,en,74.14.14.141,bryan.sd@sympatico.ca,14965418,000000123364540,3,4,Time it took to get issue resolved.,3
338410,22-FEB-12,21-FEB-12,Soumaya,,fr,65.94.171.185,saintjacques@sympatico.ca,15005314,000000123414728,5,5,Une grande amélioration comparée aux années passées,3
338411,22-FEB-12,21-FEB-12,Mohamed,,fr,174.91.238.206,j-flaberge@bell.net,14999314,000000123421049,4,5,,5
338412,22-FEB-12,21-FEB-12,Houssem,,fr,67.70.77.231,gilles.couturier@bell.net,14998406,000000123430630,5,4,"tout est pout le mieux en ce qui concerne la vitesse internet, sauf que ca cree un autre probleme depuis sur mon ordi.les ivones sur l ecran se multiplient et gele sur l ecran et impossible de les suprimer ",4
338413,22-FEB-12,21-FEB-12,Mansouri,,fr,207.253.197.122,mulataosorio57@bell.net,15003218,000000123424622,5,4,pour li'instant rien,5
338414,22-FEB-12,20-FEB-12,Alexandre-Hugo,,fr,69.157.133.66,martin.boiteau@sympatico.ca,14988684,000000123398516,1,1,repondre a mes attentes qui etaient simplement de fermer le compte de mon conjoint ou nous avions pris la decision commune de ne plus faire afair avec bell vu les mauvaises experiances de service a la clientele.,1
338415,22-FEB-12,20-FEB-12,Jameel Jabri,,en,174.92.78.134,woodalljj@bell.net,14993300,000000123402550,5,5,,5
338416,22-FEB-12,21-FEB-12,Nisha,,en,184.144.1.36,janetbturowski@bell.net,14999540,000000123424839,5,5,,5
338417,22-FEB-12,21-FEB-12,Charles,,en,76.68.233.25,valar@bell.net,15007042,000000123421566,2,1,If you promise to call back- call back!,3
338418,22-FEB-12,20-FEB-12,Houssem,,fr,174.92.161.249,tremblaypilote@bell.net,14992810,000000123409384,5,5,rien de plus,5
338419,22-FEB-12,18-FEB-12,Naveed,,en,76.64.127.250,jbk12@sympatico.ca,14968150,000000123366936,1,1,The technician was disinterested in my issue and did not want to take the time to try different solution.,2
338420,22-FEB-12,20-FEB-12,Pascal,,en,74.15.246.81,wakelain-mccann@sympatico.ca,14993120,000000123394257,5,4,"provided a better solution.  My current internet works well, why discontinue it.  I feel it is just a way to make me change to another service that will me me pay more money.",
338421,22-FEB-12,21-FEB-12,Srinivasan,,en,65.92.149.143,fredylim@sympatico.ca,14998022,000000123438422,4,4,Inform me of the facts related to the problem (my password was reset without my knowledge or request) so I don't have to dig it out of your rep. Your rep was very imformative and helpfull.,4
338422,22-FEB-12,22-FEB-12,Ben Bourouba,,fr,70.30.202.148,line.alain@sympatico.ca,15001436,000000123440556,4,4,"On nous avait assuré qu'il suffisait de brancher le nouveau modem à la place de l'autre pour que cela fonctionne et que nous n'avions pas besoin de recevoir un technicien à la maison. Ce ne fut pas le cas. Mon conjoint a dû perdre 4 heures de travail pour recevoir le technicien. Or, la valeur de ces heures est bien suppérieure aux économies réalisées... Avoir su, nous aurions conservé l'ancien forfait. ",3
338423,22-FEB-12,21-FEB-12,Alaaeddine,,fr,174.95.234.151,m-fchoiniere@bell.net,15001802,000000123429212,5,5,,4
338424,22-FEB-12,22-FEB-12,Umesh,,en,65.95.108.236,davidr_7@sympatico.ca,14996724,000000123440497,5,4,Everything was handled well.,5
338425,22-FEB-12,19-FEB-12,Mohammed,,en,76.65.15.145,julian.rivera007@sympatico.ca,14977018,000000123387607,1,1,You need an experience trouble shooter or an experience technician. It takes time before they resolved the internet problem. The problem starts on Feb 19 and they just resolved today Feb 22.,4
338426,23-FEB-12,21-FEB-12,Kat,,en,108.161.114.38,misczech@bell.net,15002920,000000123425943,5,5,better pricing and alternatives to gives situation,
338427,23-FEB-12,22-FEB-12,Manoranjith,,en,74.12.149.194,drummond5@sympatico.ca,15010708,000000123464645,4,5,,5
338428,21-FEB-12,20-FEB-12,Zouhair,,en,65.92.174.60,falatremouille@bell.net,14984622,000000123404688,5,4,"When I was initially contacted about the special, that they would have clearly indicated when it became effective.",4
338884,22-FEB-12,21-FEB-12,Matthew,,en,65.92.67.204,remsyldc@sympatico.ca,15004638,000000123422530,3,3,"I spoke with two reps. First one was very good, the second less so.
Reduce the wait times to talk to someone & make the options clearer to understand  like ""I can wave that fee but you need to give me an ans now"".
If you talk to another agent they may not !!
I was calling because I was considering to drop all of my Bell services & go with someone else.",3
338885,22-FEB-12,21-FEB-12,Sweta,,en,70.24.212.60,arthur.archibald@sympatico.ca,14994722,000000123427148,5,,Find the problem ,3
338886,22-FEB-12,21-FEB-12,Tabatha,,en,67.70.110.31,edparkins@sympatico.ca,14997434,000000123423539,5,5,You could have sent my bill earlier.,5
338887,22-FEB-12,29-JAN-12,Lorrey,,en,184.146.102.243,l.marchese@sympatico.ca,14784548,000000122910990,3,4,could have dealt with the problem properly the first time we called in with a problem with our internet and not have left us without internet  service for a week and a half  unacceptable. ,3
338888,22-FEB-12,19-FEB-12,Snehalatha,,en,174.88.82.102,mommaistheboss@sympatico.ca,14978244,000000123378399,1,1,"Get rid of Bryan (the line tester) or not allow him to deal with the public.  He was rude and treated me in a demeaning manner.
He didn't assist in fixing the problem.",1
338889,22-FEB-12,21-FEB-12,Insaf,,fr,70.29.224.248,francoiselebel@sympatico.ca,14997978,000000123415653,5,5,,5
338890,22-FEB-12,20-FEB-12,Julio,,en,70.28.56.11,templemusic@sympatico.ca,14992521,000000123399301,4,4,better training on apple/mac OS for technical service reps.,4
338891,22-FEB-12,21-FEB-12,Jorge Alberto,,en,65.92.175.63,kusta.jalo@sympatico.ca,15001000,000000123433300,4,4,better line connexions,
338892,22-FEB-12,21-FEB-12,Asir raja,,en,67.71.2.163,james.skinner@sympatico.ca,14999492,000000123435423,5,5,,5
338893,22-FEB-12,21-FEB-12,Radhia,,fr,50.100.134.229,ludger@bell.net,15001720,000000123415449,3,3,j ai demandé d etre comme avant que je puisse voir comment que jutilis mes go,3
338894,22-FEB-12,20-FEB-12,Danny,,en,70.54.152.40,charles.westwood@sympatico.ca,14982976,000000123398290,5,5,,5
338895,22-FEB-12,21-FEB-12,Abir,,fr,24.201.202.198,louisedusag@sympatico.ca,15001626,000000123427588,5,5,Ne pas ajouter de plan sans me demander mon consentement. ,3
338896,22-FEB-12,21-FEB-12,Jhon,,en,74.14.180.206,blick@sympatico.ca,14995250,000000123417093,5,5,nothing,5
338897,22-FEB-12,21-FEB-12,Hugo,,en,74.14.180.206,blick@sympatico.ca,14995252,000000123420013,5,5,nothing,5
338898,22-FEB-12,20-FEB-12,Kim,,en,184.145.9.247,anita.graham092@sympatico.ca,14981640,000000123394263,5,5,,4
338899,22-FEB-12,16-FEB-12,John,,en,70.29.64.57,ebh001@sympatico.ca,14941440,000000123315418,4,4,Spend less time on the phone. I was on the phone for over an hour for a problem that I knew was a broken modem from the beginning.,4
338900,22-FEB-12,21-FEB-12,Crystal,,en,174.89.58.61,rthompson55@bell.net,15005136,000000123427600,5,5,"It would not have been necessary for me  to call and be upset by an increase of 12=15% from my previous 4 or 5 months of consistent billings. Most firms are reducing prices due  to a very competetive environment and when a customer is hit with a $21,00/month increase we do get a feeling of being gouged forcing us to look at alternative
options.",3
338901,22-FEB-12,21-FEB-12,Melissa,,en,64.231.21.249,kayvon@bell.net,15000686,000000123427789,3,4,"I have already mentioned that the additional one cent
added to my HST is unacceptable. Total should have
been $20.99 and I was billed $21.00.  This is just not
right.
The $2.00 fee for a paper bill, which just appeared on my bill without any forewarning or any PR as to
the reasons why, again is rather rude.  If you are for
saving the environment, offer an incentive like
money off your bill.  If it is worth $2.00 billing then
maybe $2.00 should be taken off the bill if
the customer accepts electronic billing.",3
338902,22-FEB-12,20-FEB-12,Xenia,,en,64.231.165.220,don.gordon5@sympatico.ca,14984068,000000123404343,5,5,nothing. all questions were answered. The modem was replaced on Wed. Feb. 22/12 @4:45 pm.,5
338903,22-FEB-12,20-FEB-12,Mahesh,,en,184.146.165.115,hmarsman@sympatico.ca,14985806,000000123399937,1,2,I waited 5 hours waiting for a tech to install a new modem on Family Day before phoning Bell to confirm if the tech was coming or not.  I was told that I had to be home from 8am to 12 pm and that a tech had to install and check the connection and that a new modem would have to be installed.  The person I spoke to informed me that I didn't need a new modem and that everything was already done without a tech having to come inside my house.  This infuriated me as I got up early and waited around for 5 hours on a holiday!!,1
338904,22-FEB-12,21-FEB-12,Nouha,,fr,70.55.165.83,g.marieretdenise@sympatico.ca,14998060,000000123424016,4,4,,5
338905,22-FEB-12,20-FEB-12,Kira,,en,174.92.160.44,joroach@sympatico.ca,14986912,000000123410115,4,4,inform me that my internet plan was insufficient and as a loyal customer you could do better for me instead of hitting me with such a high bill.,2
338906,22-FEB-12,21-FEB-12,Siobhan,,en,174.93.115.195,heatherlindsay@sympatico.ca,14998924,000000123437943,5,5,,3
338907,22-FEB-12,13-FEB-12,Mitchell,,en,70.31.107.65,ivans2@sympatico.ca,14906098,000000123248314,4,5,,5
338908,22-FEB-12,21-FEB-12,Tathiana,,en,174.95.182.183,mhren@sympatico.ca,15002720,000000123425179,1,1,"when the Bell person cut off the line, he could have called back.",1
338909,22-FEB-12,21-FEB-12,Rahma,,fr,70.29.254.171,luce009@sympatico.ca,15001680,000000123418624,4,5,,5
338910,22-FEB-12,20-JAN-12,Abdelhakim,,fr,184.163.143.214,j.lacasse002@sympatico.ca,14679300,000000122704968,4,4,,4
338911,22-FEB-12,14-FEB-12,Marouen,,fr,70.52.41.79,kouki69@bell.net,14918968,000000123264329,5,4,,5
338912,22-FEB-12,21-FEB-12,Mireille,,en,65.95.129.254,da4443ve@sympatico.ca,14996488,000000123436127,3,3,Need better and quicker answers. Tried 3 times to find answers to problem. Went from account to technical support back to account areas. Finally sorted out.,2
338913,22-FEB-12,17-FEB-12,Tony,,en,74.14.74.188,joe.mecke@sympatico.ca,14957024,000000123341203,3,4,"it took two tries to update my service, i.e. one representive said my service would be available by Feb 16 no e-mail was sent however on the second attempt a e-mail was received and the service was delivered as promised",4
338914,22-FEB-12,13-JAN-12,Saifuddin,,en,70.48.161.51,tangie@bell.net,14600748,000000122544238,5,5,corrected the situation the first time but than eventually it was corrected so I am satisfied,4
338915,22-FEB-12,20-FEB-12,Sylvain,,en,174.89.196.132,bryce.quigley@sympatico.ca,14982558,000000123407257,1,1,Move customer service to CANADA,1
338916,22-FEB-12,04-NOV-11,Salvador,,en,174.89.196.132,bryce.quigley@sympatico.ca,13865234,000000121038760,1,1,Move customer service to CANADA,1
338917,22-FEB-12,19-OCT-11,Liz,,en,174.89.196.132,bryce.quigley@sympatico.ca,13680584,000000120658756,1,1,Move customer service to CANADA,1
338918,22-FEB-12,21-FEB-12,Ali,,en,70.51.111.135,remtulla@sympatico.ca,15004642,000000123432236,3,1,,3
338919,22-FEB-12,20-FEB-12,Mehdi,,fr,76.67.87.161,alexandre.gray@bell.net,14981364,000000123395920,5,5,tout et oki ,5
339401,22-FEB-12,21-FEB-12,Gavin,,en,70.30.34.249,gary.versluis@sympatico.ca,14998146,000000123420158,4,4,the only trouble we had was trouble hearing the rep.,
339402,22-FEB-12,21-FEB-12,Mauricio,,en,74.15.20.177,sandyandtony@bell.net,15005412,000000123434265,5,5,wonderfulrep,5
339403,22-FEB-12,21-FEB-12,Linda,,en,74.15.20.177,sandyandtony@bell.net,15005414,000000123434331,5,5,,5
339404,22-FEB-12,21-FEB-12,Ronald,,en,69.158.102.21,teresa.mercier@sympatico.ca,15006550,000000123413553,5,5,,5
339405,22-FEB-12,21-FEB-12,Khalil,,fr,184.144.136.142,pierreamyot1@bell.net,15004110,000000123426147,5,5,rien de plus très satisfait,4
339406,22-FEB-12,21-FEB-12,Shakeel,,en,184.145.71.189,joanebarnes@sympatico.ca,15000074,000000123424359,5,5,"Have a Bell Representative come out and install the wireless modem.  I am not technical and got very frustrated that I didn't know what certain things meant in the instructions that came with modem.  After 2 phone calls, I did get it to work by myself.",4
339407,22-FEB-12,21-FEB-12,Abderrahmen,,fr,184.145.255.168,mireillepepin1@sympatico.ca,15002910,000000123428751,1,1,parler a des quebecois qui parle francais,
339408,22-FEB-12,21-FEB-12,Allaura,,en,70.27.134.126,louisejoyce@sympatico.ca,15001628,000000123415447,5,5,,5
339409,22-FEB-12,21-FEB-12,Jeannette,,en,174.93.114.114,paul.vanderlaan@sympatico.ca,15003870,000000123415150,4,4,,3
339410,22-FEB-12,21-FEB-12,Liza,,en,184.147.126.213,reiner.whitby@sympatico.ca,15004616,000000123417668,5,5,,5
339411,22-FEB-12,21-FEB-12,Malek,,fr,70.48.119.252,odette.joly019@sympatico.ca,15003598,000000123434529,5,5,,5
339412,22-FEB-12,21-FEB-12,Yazhini,,en,69.156.94.7,randydubreuil@bell.net,15004472,000000123420302,1,1,"Was not informed at the time I agreed to an update on my service,that the equipment is not able to handle this upgrade and that I would have to go two days without Internet service.Once again my life is disrupted by Bell (not the first time).Oh,by the way,I still don't have my upgraded service-tomorrow they say...A least the lineman-Roy I think his name is- was kind enough to put my old service back on so I could be on line for the rest of the day.I would be very upset if Bell charges me for the two days I didn't have service.Considering that every time I deal with you people I get stressed out,I probably won't be  renewing once my contract runs out,which is a shame ,because I've been with Bell for almost forty years.",1
339413,22-FEB-12,21-FEB-12,William,,en,174.92.79.225,harv8@sympatico.ca,14998870,000000123414536,5,5,,5
339414,22-FEB-12,21-FEB-12,David,,en,67.68.41.79,gfors39@sympatico.ca,14998346,000000123435050,5,5,Get the issues right the first time so the customer does have to call back a month later to resolve an issue that was supposed to be dealt with.,4
339415,22-FEB-12,21-FEB-12,Ruth,,en,174.93.31.179,awawong@sympatico.ca,14994822,000000123431881,5,5,,5
339416,22-FEB-12,21-FEB-12,Mamta Tank,,en,70.26.46.213,young3445@sympatico.ca,15007652,000000123437899,2,1,helped set up my router correctly,1
339417,22-FEB-12,21-FEB-12,Valerie,,en,174.95.196.206,isaac_fraser@sympatico.ca,14999270,000000123439509,5,5,nothing is was a truly pleasant experience your customer service lady was the utmost in people skills as well as knowlege of her job. She should be commended for the way she treated me on this service call. I am very impressed,5
339418,22-FEB-12,21-FEB-12,Sudheer,,en,70.29.250.2,jack.caldwell@sympatico.ca,14999400,000000123438098,5,5,Everything was just fine.,5
339419,22-FEB-12,18-FEB-12,Jan,,en,76.70.66.219,ajlitt@sympatico.ca,14964480,000000123364029,3,,we were directed by a phone message to call in regarding excess data usage that was affecting wireless service. We are not sure what prompted the call and the representatives we spoke with were pleasant but were unable to tell us why we were asked to call,3
339420,22-FEB-12,21-FEB-12,Abdel basset,,fr,65.92.39.140,ass.monette@sympatico.ca,14994762,000000123428364,5,5,"Rien, c'était un problème récurent depuis plusieurs années et il a trouver l'erreur immédiatement et changer les configurations nécessaire",5
339421,22-FEB-12,21-FEB-12,Gregory,,en,76.70.104.31,cbeattie@bell.net,14995868,000000123418472,4,4,"Waiting time.------40mins.Due to transferring,from one dept,and then on to Gregory,who was extremely polite and mannerable,and a credit to Bell. ",5
339422,23-FEB-12,22-FEB-12,Sabha,,en,64.231.96.141,bill.kellyl@sympatico.ca,15009086,000000123459588,5,4,"some initial difficulty understanding the problem may have been the language but a poor connection made it hard to hear from my end. Not enough volulme, may have happened at the ""Bell"" end as well.",4
339423,23-FEB-12,22-FEB-12,Marie,,fr,76.71.176.26,desrej@sympatico.ca,15010456,000000123455400,4,4,M'offrir cette amélioration bien avant que j'appelle car je payais beaucoup trop cher.,3
339424,23-FEB-12,22-FEB-12,Manel,,fr,70.30.247.222,fredericlago@sympatico.ca,15011314,000000123442235,4,4,,4
339425,23-FEB-12,20-FEB-12,Gustavo,,en,74.14.27.103,danheal@bell.net,14983502,000000123405035,5,5,"NOT A THING!
On 20th. Feb. Gustavo(344005)provided the VERY BEST support I have ever had from any prior BELL technical representative.
Sincerely Dan Healy  ",5
339426,23-FEB-12,21-FEB-12,Linda,,en,70.53.214.245,louise_young@sympatico.ca,15001614,000000123431623,5,5,"Promote the girl I dealt with to Supervisor.
I think her name is Linda.
She was very efficient person, knowledgeable, courteous  and smart.
Cheers
Mrs. Louise Young
819-770-7103
",5
339427,23-FEB-12,19-FEB-12,Mohamed,,fr,70.53.205.188,cossette.tessier@sympatico.ca,14974984,000000123383892,4,4,"J'aurais aimé un peu plus d'explications, question de mieux comprendre. Mais j'ai cédé le contrôle de mon ordinateur et le type a tout arrangé.",4
339428,21-FEB-12,15-FEB-12,Rym,,fr,69.157.129.32,c-m.gagnon@sympatico.ca,14926900,000000123295942,5,5,rien de plus,5
339429,21-FEB-12,20-FEB-12,P Senthil,,en,76.69.30.225,tlross@sympatico.ca,14992702,000000123410500,1,3,"The tech support agent was getting annoyed with my lack of computer knowledge,I could barely hear him, he was very rude. Not everyone in this day and age has the up-to-date gadgets. I know enough to talk to my kids on skpe,e-mail...etc. I pay enough every month for very little usage of the net and when I do acure a problem, I would like someone on the other end to be a little more understanding.",1
339430,21-FEB-12,20-FEB-12,Brendan,,en,64.231.205.61,ellyandjim@bell.net,14984390,000000123392633,5,5,,5
339431,21-FEB-12,15-FEB-12,Haley,,en,64.228.142.244,johnlewis@sympatico.ca,14931262,000000123298134,4,4,I have trouble with some accents,5
339432,21-FEB-12,16-FEB-12,Carolina,,en,174.88.55.32,peter.pulman@sympatico.ca,14947502,000000123335273,5,5,,4
339433,21-FEB-12,18-FEB-12,Mathieu,,en,174.95.63.118,dmusselwhite@sympatico.ca,14966476,000000123375961,1,1,,3
339434,21-FEB-12,16-FEB-12,Sowmya,,en,74.15.22.165,jcostabile@bell.net,14943548,000000123331788,2,1,Exchanged my router,3
339435,22-FEB-12,20-FEB-12,Nayeem,,en,74.15.47.92,lamp@bell.net,14987646,000000123410773,5,3,"I found out what I needed to know and
there is nothing I could ask for more

",5
339436,22-FEB-12,21-FEB-12,Dilip,,en,184.148.111.52,jwbwat@sympatico.ca,15000550,000000123438497,5,5,,5
337958,24-FEB-12,21-FEB-12,Mansouri,,fr,184.144.182.72,marcotterejean@sympatico.ca,15002090,000000123417948,3,1,Augmenter la vitesse de mon internet tel que prévu ,2
337959,24-FEB-12,22-FEB-12,Joseph,,fr,174.88.253.22,evelyneb7@sympatico.ca,15011038,000000123463745,1,1,"On m'a dit de téléphoner pendant les heures de bureau pour régler la situation ce que j'ai dû faire à 4 reprises, pour un total combiné de 3 heures 30 minutes au téléphone!",1
337960,24-FEB-12,18-FEB-12,Elizabeth,,en,70.31.0.70,jonfarnocchi@sympatico.ca,14968564,000000123372045,4,4,,4
337961,24-FEB-12,23-FEB-12,Ana,,en,65.94.252.34,briancr@sympatico.ca,15020454,000000123488963,5,4,A technician has to visit and the time period provided is from 1:00PM to 6:00PM. Try for a 3 hour wind and not a 5 hour window,4
337962,24-FEB-12,23-FEB-12,Ben Mahmoud,,fr,65.93.124.77,tino.vagnini@sympatico.ca,15030730,000000123483950,5,5,"Premier conseiller apres 10 minutes d'attente a répondu et raccrocher. Rappel et celui ci m'a servi, service no 1.",3
337963,24-FEB-12,22-FEB-12,Kevin,,en,198.36.95.11,peter_50@sympatico.ca,15016006,000000123443904,4,4,,4
337964,24-FEB-12,22-FEB-12,Mithila Maraj,,en,198.36.95.11,peter_50@sympatico.ca,15016008,000000123463988,5,5,,5
337965,24-FEB-12,23-FEB-12,Nischal,,en,70.31.50.172,howat.noble@sympatico.ca,15023732,000000123484641,1,1,hire people who have some knowledge.this effort was awful,1
337966,24-FEB-12,23-FEB-12,Oscar,,en,65.95.48.162,spillar@sympatico.ca,15030060,000000123481835,4,4,"This service technician was very polite andtalked very slow for me as I have hearing aids. very exceptional,100%
I beleive his name was Oscar",5
337967,24-FEB-12,23-FEB-12,Alejandro,,en,174.95.53.132,rennie.augustine@sympatico.ca,15028810,000000123488059,4,3,,4
337968,24-FEB-12,23-FEB-12,Lilian,,en,64.228.157.68,nolamacfour@sympatico.ca,15027696,000000123476109,2,1,"My call may not have been to the right section of Bell.When I access Bell mail (sympatico)at first it says secure..and then when I do my e-mail/password..it says  insecure section.Bell insisted that it is secure as long as my password is (but it says what I send over internet can be seen by others. This concerns me (I have nothing to hide..but hate the idea of Big Brother,or something with fraud...or identity theft in their intention. I STILL DON'T KNOW HOW TO MAKE EMAIL (BELL.SYMPATICO) SECURE WHEN USING INTERNET EXPLORER. I DO HAVE GOOGLE CHROME AND FIREFOX BUT DON'T USE THEM MUCH AND DON'T KNOW HOW TO TELL IF THEY ARE SECURE FOR E-MAIL..WHEN INTERNET EXPLORER IS NOT.",5
337969,24-FEB-12,09-FEB-12,Moez,,fr,70.55.134.69,gisle.prvost@sympatico.ca,14884254,000000123171063,5,5,rien,5
337970,24-FEB-12,22-FEB-12,Andre-Emilie,,en,74.12.172.37,petepil@sympatico.ca,15015990,000000123459241,5,5,nothing,5
337971,24-FEB-12,23-FEB-12,Wayne,,en,174.94.48.95,jill501@bell.net,15024488,000000123488580,5,3,,5
337972,24-FEB-12,17-FEB-12,Liza,,en,76.67.105.13,rooki24@bell.net,14961708,000000123339863,5,5,cannot think of anything right now. I was satisfied as a customer.,5
337973,24-FEB-12,20-FEB-12,Ksouri,,fr,65.94.168.116,ginettebeaudoin@bell.net,14985294,000000123407154,4,4,"Tout d'abord j'ai été très étonnée de parler à quelqu'un en Tunisie! Mais il a bien diagnostiqué mon problème. Par contre j'ai trouvé un peu long le délai avant d'avoir accès à internet (power supply défectueux). Pourquoi dans ce cas, ne pas offrir d'aller dans une téléboutique de Bell???  ",3
337974,24-FEB-12,23-FEB-12,Akrem,,fr,70.53.142.81,l.sanscartier@sympatico.ca,15025484,000000123484096,4,5,,5
337975,24-FEB-12,21-FEB-12,Med nejib,,fr,65.92.84.33,robert.brochu@sympatico.ca,15004854,000000123437703,5,5,,5
337976,24-FEB-12,23-FEB-12,Catherine,,en,70.30.58.91,gord.ryan@sympatico.ca,15023304,000000123486271,,1,I will let you know when the cust. service calls back it's only been 24 hours and still waiting ,2
337977,24-FEB-12,21-FEB-12,Andrea,,en,70.27.113.90,johnston.scott@sympatico.ca,15000272,000000123428918,4,5,amplify your voice for the hard of hearing like me would help,5
337978,24-FEB-12,23-FEB-12,Houcem,,fr,184.144.175.9,majic1@sympatico.ca,15026278,000000123487548,3,3,Temps de réponse trop long. Souvent mis en attente.,3
337979,24-FEB-12,23-FEB-12,Nicholas,,fr,70.30.227.3,cadou2@sympatico.ca,15020600,000000123487466,4,4,"Avoir un acces plus rapide au departement de layaute et retention, car j'ai du faire 2 appels en 48 heures, le premier appel a ete fait avec un erreur de la personne chez bell et j'ai du rappeler pour faire corriger, malheureusement pas a 100 pour 100, l'erreur etait fait, donc j'ai du accepter un augmentation de 5$ pour avoir ce que j'avais accepter lors du premier appel et les 2 fois j'ai du attendre minimum 45 minutes avant de pouvoir parler a un representant, c'est tres tres long malheureusemnt.",4
337980,24-FEB-12,23-FEB-12,Omar,,en,70.30.233.207,trifayne@sympatico.ca,15030892,000000123475667,5,4,,3
337981,24-FEB-12,23-FEB-12,Thorat,,en,70.50.97.56,dar.shepherdson@sympatico.ca,15021540,000000123475947,4,4,"I have been a Bell Telephone, Mobile, and Internet subscriber for a long time - I know that there is newer more secure & robust connecting equipment available from Bell - I would have hoped that an offer to have my old equip upgraded might be offered at some time especially when the number of Bell devices I am using is growing and more complex in connection setup requirements",4
337982,24-FEB-12,27-JAN-12,Bismiya,,en,67.71.85.2,joanmaccallum@sympatico.ca,14762634,000000122873859,4,5,,4
337983,24-FEB-12,22-FEB-12,Melissa,,en,174.89.57.229,genesis@bell.net,15011494,000000123461462,3,1,"To be informed as to reasons, intervals and amounts of rate increases that seems to be coming every month out of the clear blue. Apparently ""because I have no contract"" and in the same breath she informed me  that ""we really don't offer contracts"". So this is an honest admission that you want to have carte blanche to increase rates willy nilly as often as possible for no reason to make more money! NO WONDER  THE 90 PER CENT IS GETTING REALLY AGITATED! JUST HOW MUCH PROFIT IS ENOUGH FOR YOU? ",1
337984,24-FEB-12,23-FEB-12,Siobhan,,en,12.235.177.66,ahamlen@sympatico.ca,15019296,000000123481324,1,1,solve my problem.,2
337985,24-FEB-12,15-FEB-12,Nora,,en,174.93.33.215,jmhancock@sympatico.ca,14931098,000000123297619,5,5,,4
337986,24-FEB-12,23-FEB-12,Bernard,,en,76.67.17.154,karl.loszak@sympatico.ca,15025080,000000123490186,1,1,understand the problem,1
337987,24-FEB-12,23-FEB-12,Michael,,en,174.95.155.252,a.wiebe@sympatico.ca,15019138,000000123477567,5,5,It takes such a long time to 'find' the person I need to connect to.  I get confused with all the 'press this' and 'press that' options.  At my age modern technology isn't all that simple.,5
337988,24-FEB-12,18-FEB-12,Asra,,en,70.52.158.134,jak-s-place@sympatico.ca,14968040,000000123372559,4,4,Have a person speaking with a clearer English accent.,4
337989,24-FEB-12,23-FEB-12,Arun,,en,64.231.49.9,margoffless@sympatico.ca,15026398,000000123475474,5,5,Clearer phone connection,5
337990,24-FEB-12,23-FEB-12,William,,en,76.64.120.58,ajjack09@bell.net,15019320,000000123471589,5,4,none,4
337991,24-FEB-12,19-FEB-12,Gloria,,en,67.71.156.96,d.boilard@sympatico.ca,14975072,000000123386861,5,5,,5
338429,21-FEB-12,20-FEB-12,Amine,,fr,174.93.244.140,andre.sl@sympatico.ca,14981546,000000123408139,3,2,"J'ai été mal conseillé par un représentant  qui m'as offert le service essentiel plus a la fin de décembre 2011, il m'as dit que la vitesse était plus rapide, ce n'est pas le cas, c'est pour cela que j'ai appelé cet semaine c'était pour éclaisir ce que le Rép, Antony Cabana mas vendu, je pense a changer de service, merci",2
338430,21-FEB-12,20-FEB-12,William,,en,76.71.145.228,wgrikschat@sympatico.ca,14993208,000000123393241,5,5,"nothing to be done better,the service was great!",5
338431,21-FEB-12,19-FEB-12,Sam,,en,64.231.244.170,ddoodchenko@sympatico.ca,14975248,000000123387330,5,5,,4
338432,21-FEB-12,20-FEB-12,Afroze,,en,184.148.128.109,macandtosh@sympatico.ca,14988296,000000123399446,5,5,nil,5
338433,21-FEB-12,20-FEB-12,Sara,,fr,67.68.167.208,jocelyneblanchette@sympatico.ca,14986758,000000123408856,5,5,"rien , tous les fois que j'apeller pour de l'aide vous m'avais bien servie, merci encor",5
338434,21-FEB-12,20-FEB-12,Mohammed,,en,76.68.114.199,karim.lalji@sympatico.ca,14987209,000000123398531,3,3,The problem i had i had your support tell to try and finally after i re-boot then it work but their has to a better solution the to re-boot.,4
338435,21-FEB-12,20-FEB-12,Gautham,,fr,70.29.249.128,talmac1@sympatico.ca,14992408,000000123407385,5,4,"rien de plus, pleinement satisfait technicien tres patient",5
338436,21-FEB-12,20-FEB-12,Ravi,,en,64.229.177.110,vgillett18@bell.net,14992996,000000123393673,4,4, on this occasion the service was excellent,4
338437,21-FEB-12,20-FEB-12,Kimberly,,en,184.145.56.116,marco.orsini@sympatico.ca,14988464,000000123391329,1,1,Listen to the customer ,1
338438,21-FEB-12,20-FEB-12,David,,en,65.92.3.235,wehew@sympatico.ca,14993184,000000123394321,5,4,Nothing better,5
338439,22-FEB-12,20-FEB-12,Mohamed,,fr,64.229.215.78,marin.c@sympatico.ca,14988590,000000123411803,4,5,,
338440,22-FEB-12,28-JAN-12,Mohamed,,fr,174.92.168.200,marizianv@bell.net,14776444,000000122900233,5,5,,5
338441,22-FEB-12,21-FEB-12,Milo,,en,69.156.81.94,pat_laverty@sympatico.ca,15003802,000000123430854,5,4,,4
338442,22-FEB-12,21-FEB-12,Suresh kumar,,en,184.146.6.181,cahi@bell.net,14995654,000000123416357,4,3,,4
338443,22-FEB-12,21-FEB-12,Florence,,en,70.26.6.192,j.desautels2@sympatico.ca,14999324,000000123416735,4,4,no comment,4
338444,22-FEB-12,21-FEB-12,Robert,,en,70.54.20.169,j.mcbride@sympatico.ca,14999342,000000123439075,1,1,Fix my problem. I was supposed to receive a calm from someone else in 30 mins after asking for my issue to be elevated. No call was received  ,1
338445,22-FEB-12,21-FEB-12,Asir raja,,en,174.92.56.137,suppas@sympatico.ca,15006306,000000123432059,4,4,,4
338446,22-FEB-12,21-FEB-12,David,,en,70.24.93.106,louise47@sympatico.ca,15001608,000000123416403,5,5,"Nothing, everything was done very well.
Excellent.",5
338447,22-FEB-12,21-FEB-12,Helmi,,fr,65.92.134.88,brigitte010@sympatico.ca,14995452,000000123426111,4,4,,3
338448,22-FEB-12,21-FEB-12,Moises,,en,70.50.148.155,tgreenfield@sympatico.ca,15006586,000000123438119,4,3,fix my problem once and for all. i have had constant connection issues-the problem is not with the rep. it's a technical matter.,3
338449,22-FEB-12,21-FEB-12,Julio,,en,76.68.81.26,bkramer@bell.net,14995224,000000123421059,5,5,,4
338450,22-FEB-12,21-FEB-12,Andrew,,en,184.151.63.251,david.mussar@sympatico.ca,14996706,000000123417469,4,4,"In switching from rural wifi to the turbo hub, when it comes time to discontinue the rural service after the turbo hub has been received and activated, having a direct contact number to call would save at least one transfer.  This transfer was quick and efficient however.",4
338451,22-FEB-12,21-FEB-12,Gabriela,,en,70.24.249.169,morrisg@bell.net,15003112,000000123418431,5,5,none,4
338452,22-FEB-12,21-FEB-12,Tracey D,,en,38.112.100.2,catherine.grundy@sympatico.ca,14995836,000000123414433,5,5,"My recent experience was very helpful. My only comment would be that I would have appreciated being offered service at a lower cost sooner, without having to call and ask. It suggests that I've been overcharged throughout the many years I have been a Bell customer.",3
338453,22-FEB-12,21-FEB-12,Joe,,en,216.129.31.125,dgordon_2@sympatico.ca,14996964,000000123437532,4,1,"I set up the move of my phone, internet and satellite dish in early Jan 2012 for Feb 17, 2012. I took the day off work to be able to have all this done in one day. On Feb 17, 2012 I noticed that my internet had been cancelled and not moved. I called Bell to inquire about that. The young lady I spoke with was very helpful and corrected the work order, and stated my internet would be active on Feb 20, 2012. That did not happen. I called Bell on Tues, Feb 21, 2012 and advised the rep that my internet was still not working, that lady assured me my internet would be working by the time I got home at 5 p.m. on Tuesday. That did not happen. The lady gave me the High Speed Centre for Excellence number. I asked if that was in Canada because I will not speak to anyone in India after my last experience with them. So I get home and sure enough my internet is still not working. So I call the Centre for Excellence which of course is in India. So the lady lied to me. The person in India gave me the Freedom Bell number and I reached Joe who was very helpful but again couldn't fix the problem so he referred me to the test centre which of course is in India. However, Joe was very good to his word and explained everything to Diane who spoke English without an accent that can't be understood. Diane was very helpful but advised that a technician should have been sent out as the internet has not been set up on my phone line. So here we are Wed, Feb 22, 2012 still not internet and I was given a window between 12 and 6 p.m. for a technician to come out. That window is unacceptable and I will be calling Bell this morning to get it narrowed. It also means that I have to take off work again all because the first person back in Jan screwed up the work order. I am not happy.  The only positive part of this entire move of my equipment was the satellite service man Kevin Wiley who was excellent.",
338454,22-FEB-12,20-FEB-12,Loyda,,en,76.69.66.159,ronpoi@sympatico.ca,14991172,000000123394747,1,1,,
338455,22-FEB-12,20-FEB-12,Suresh,,fr,174.95.245.132,denisgj.martel@sympatico.ca,14983822,000000123404036,4,4,rien de plus,4
338456,22-FEB-12,21-FEB-12,Eric,,en,74.14.2.206,mdakin@sympatico.ca,15002568,000000123431595,2,1,We had placed an order a month ago for the new turbo hub for internet and have not received it yet by mail.  Eric informed me that he could not talk to me about said account which I did not understand because I am the one who originally ordered the new product from your company and talked to the rep regarding our account back in Jan.  I called back and spoke to someone different to find out that our order was not even placed.  This is awful customer service and one of the main reasons we are considering switching providers.,3
338457,22-FEB-12,21-FEB-12,Denis,,en,70.49.186.2,francap@sympatico.ca,14997932,000000123436255,2,3,,2
338458,22-FEB-12,21-FEB-12,Wissem,,fr,76.65.173.237,yvan.terriault@sympatico.ca,15007672,000000123430829,4,5,Rien de plus,5
338920,22-FEB-12,20-FEB-12,Rebeca,,en,174.95.21.193,hwabrahamsohn@sympatico.ca,14985900,000000123411178,5,5,"nothing more, your team was really womderful.Especially louie last night, 
such patience and he went to such lenghts to help resolve our problem successfuly.
many thanks to the whole team.
Yrss sincerely.
Desiree Abrahamsohn.",5
338921,22-FEB-12,21-FEB-12,Jordan,,en,69.158.97.225,steveborder@sympatico.ca,15006224,000000123419162,4,3,You could have made the increase notice stand out more on the invoice,
338922,22-FEB-12,21-FEB-12,Baltharaj,,en,70.27.45.32,norm.y@sympatico.ca,15003524,000000123434896,1,1,I WAS KEPT ON HOLD FOR 1 HOUR AND 45 MINS AND THEN CUT OFF. WHEN I TRIED TO CALL BACK I RECEIVED A VOICE MAIL SAYING YOUR OFFICES ARE NOW CLOSED!,1
338923,22-FEB-12,21-FEB-12,Moses,,en,70.31.107.12,cdnelles@sympatico.ca,14995898,000000123418878,4,4,Keep up a better system so I don't have to call.,3
338924,22-FEB-12,22-FEB-12,Jennifer,Jennifer,en,,,1,1,4,4,,5
338925,22-FEB-12,21-FEB-12,Nawel,,fr,65.92.224.136,michelinec1@sympatico.ca,15002774,000000123416719,5,5,,5
338926,22-FEB-12,16-FEB-12,Gopi Rathinam,,en,174.113.176.100,paula65@bell.net,14947372,000000123311755,5,5,,5
338927,22-FEB-12,21-FEB-12,Rod,,en,74.14.128.224,jdknebula@sympatico.ca,14999672,000000123434197,5,5,Thank you Rod. Rod solved my problem in no time flat. He knows what he is doing.,5
338928,22-FEB-12,20-FEB-12,Marina,,en,65.95.134.231,damac1@sympatico.ca,14983484,000000123412285,4,,My problem is the DSL Fails To start the internet.This problem keeps returning.Please corect it forever.,4
338929,22-FEB-12,21-FEB-12,Sudheer,,en,70.49.236.161,raygaj@sympatico.ca,15004516,000000123439061,4,4,,5
338930,22-FEB-12,21-FEB-12,Khaled,,fr,67.71.115.49,abakajt@bell.net,14994024,000000123430439,4,4,,4
338931,22-FEB-12,21-FEB-12,Sharon,,en,74.12.1.65,kkennedy005@sympatico.ca,15000886,000000123422908,5,4,"

Your 'system' was down so your representative was not able to complete the transactions - not her fault - but apparently your'system' has been out of action for some time??",4
338932,22-FEB-12,21-FEB-12,Megan,,en,184.147.208.118,maureen51@sympatico.ca,15002428,000000123425143,4,5,,4
338933,22-FEB-12,21-FEB-12,Luis,,en,69.156.179.118,teshima@sympatico.ca,15006572,000000123436759,3,3,,3
338934,22-FEB-12,20-FEB-12,Salvador,,en,70.50.16.137,william.gallagher@sympatico.ca,14993228,000000123401674,4,4,,4
338935,22-FEB-12,21-FEB-12,Wissem,,fr,76.65.83.221,mariellericard@bell.net,15002168,000000123438718,5,5,rien de plus il etait incroyable parfait merci,5
338936,23-FEB-12,22-FEB-12,Lamya,,en,184.144.104.145,jcoughli@sympatico.ca,15012542,000000123449754,1,1,The Bell rep's English was poor. She did not understand my issue and kept repeating scripted responses. ,1
338937,23-FEB-12,22-FEB-12,Sheila,,en,76.65.44.110,sandy233@sympatico.ca,15017032,000000123444687,5,3,,3
338938,23-FEB-12,22-FEB-12,Melvin,,en,74.15.89.97,brian.chadderton@sympatico.ca,15009268,000000123459232,5,5,Not a thing!,5
338939,23-FEB-12,28-JAN-12,Anirban,,en,70.29.4.222,dusica.sur@bell.net,14773148,000000122885777,5,5,none,5
338940,23-FEB-12,22-FEB-12,Suraj,,en,65.92.3.233,artnell@sympatico.ca,15008710,000000123458770,4,4,,4
338941,23-FEB-12,22-FEB-12,Nelly,,en,74.15.55.5,gf_logo@sympatico.ca,15011558,000000123457288,5,5,,5
338942,24-FEB-12,22-FEB-12,Munyaradzi,,en,65.92.158.249,marilynbaker@sympatico.ca,15014534,000000123457383,,,Can't say until I see if my service improves and my bill is not screwed up,3
338943,24-FEB-12,23-FEB-12,Yosimar,,en,204.237.4.14,gregwright@sympatico.ca,15023384,000000123472029,5,5,Nothing could have been done better.,5
338944,24-FEB-12,23-FEB-12,Khalil,,fr,174.88.224.195,cedric.moulin@sympatico.ca,15020848,000000123487052,5,5,,4
338945,24-FEB-12,23-FEB-12,John,,en,184.145.110.178,gjklaflamme@bell.net,15023238,000000123486098,5,4,I was unable to find out for myself the problem - I had to call India to tell me the problem was with Microsoft!  Thanks India.,2
338946,24-FEB-12,23-FEB-12,Mahmoud,,fr,174.88.247.218,allf@bell.net,15019430,000000123484682,3,2,"ce n'est pas la faute du technicien,mais personnellement les techniciens à l'étranger, j'ai souvent de la misère avec eux pour me faire comprendre ,j'aimerais mieux me faire servir par des gens d'ici pour un service que je paie ici,il m'as donné des conseils et comme je voyais que je n'avais pas totalement la réponse qu'il me fallait,j'ai coupé court la conversation d'une manière poli et j'ai rappelé plus tard,et j'ai réussi à avoir quelqu'un qui m'a aidé. Je sais que c'est pour une contrainte monétaire mais vous devrier nous permette au début de l'appel nous laisser le choix pour un technicien à l'étranger ou ici, je choisirais toujours un service technique d'ici.Merci de votre attention.",3
338947,24-FEB-12,23-FEB-12,Catherine,,en,99.114.233.62,jnmoloy@sympatico.ca,15024606,000000123484925,4,3,"why did you block the access and make we change my password
this is very stressful to get back on line 
",3
338948,24-FEB-12,23-FEB-12,Med Amine,,fr,70.49.69.188,pierre.antonuk@sympatico.ca,15028262,000000123485234,2,4,"Le conseiller m'a traité avec condescendance et j'ai senti soit qu'on ne me croyait pas, soit qu'on essayait de me faire payer pour un service qu'on m'avait promis gratuit. Je trouve que vous avez des pratiques très malhonnêtes qui nous obligent à constamment vérifier nos factures et appeler pour les faire corriger. J'ai sérieusement l'impression que vous essayer constamment de voler les clients et que vous créditez ceux qui réagissent. Très désagréable.
Mon appel d'hier faisait suite à un autre appel (fin janvier) où j'avais pris une entente avec une conseillère. Hier, le conseiller semblait dire qu'il n'y avait pas de traces de cette entente dans mon dossier alors que la conseillère m'avait spécifié qu'elle laissait une note exprès et d'appeler s'il y avait un problème.",1
338949,24-FEB-12,23-FEB-12,Vineet,,en,64.229.226.200,kevin.mcnma@sympatico.ca,15025268,000000123486749,1,1,"don't keep people on hold, then when they are going to transfer you, then they say its going to take 4 mins to do so. I don't think so. ",1
338950,24-FEB-12,23-FEB-12,Priyanka,,en,174.89.233.38,patriciahoma@sympatico.ca,15027988,000000123485777,1,1,She did not listen to my problem and the first thing she wanted to do was take over my computer. There was a lot of dead air. and she kept on doing the same thing over again. She made me very angry because I knew she didn't know what she was doing. I asked to speak to someone else. She cut me off and only called me back in over an hour after I had been on the line for an Hour and waiting to be transfered. In the meantime Gabin was extreamly professional and he realy tried to fix the problem. With the initial service it is very difficult to want to stay with Bell.,1
338951,24-FEB-12,23-FEB-12,Uzair,,en,74.198.9.146,dr.paul@sympatico.ca,15022086,000000123470812,4,1,,5
338952,24-FEB-12,23-FEB-12,Jessica,,en,64.231.176.41,dsteach@sympatico.ca,15022154,000000123485212,3,1,You could provide high speed service to customers that might stop them from going to Rogers to get the service they need,1
338953,24-FEB-12,23-FEB-12,Mir,,en,67.71.148.16,cjmurphy98@sympatico.ca,15021076,000000123479832,4,5,,5
339437,22-FEB-12,21-FEB-12,Lotfi,,fr,184.144.188.71,claude.trudel3@sympatico.ca,14996204,000000123414629,3,4,"Ne pas tout recommencer pour chaque appel, car après avoir traversé toutes les étapes, donc de passer à un deuxième département pour pouvoir comparer les explications du premier appel...recommancer avec les mêmes questions réponses pour une deuxième foix. De plud le prix était différent que la proposition de l'appel précédent. Il a du faire des vérifications et revenir avec la même proposition que la première fois. En fin nous avons conclus la commande.",1
339438,22-FEB-12,21-FEB-12,Ayoub,,fr,174.92.238.216,th.gascon@bell.net,15006588,000000123423845,5,4,,5
339439,22-FEB-12,21-FEB-12,Houcine,,fr,76.65.159.134,ray2007@bell.net,15004504,000000123429809,5,5,"Plus d'infos sur les couts de  depassement de la limite de bandwith quand on la depasse.. surtout que les frais de $9.85 en sus ne sont pas clairement indiques

",5
339440,22-FEB-12,21-FEB-12,Sowjanya,,en,209.171.40.100,eberhardt_5@sympatico.ca,14997398,000000123438859,1,1,Answer my questions,1
339441,22-FEB-12,21-FEB-12,Khalil,,fr,65.95.74.152,damale@sympatico.ca,14996506,000000123414992,5,5,Rien,5
339442,22-FEB-12,21-FEB-12,Lokeswaran,,en,65.94.121.15,patricia.chaput@bell.net,15003820,000000123419115,4,5,"I had a little trouble understanding
 her some times,but she was very good",5
339443,22-FEB-12,21-FEB-12,Kali,,en,74.15.76.99,blarm@sympatico.ca,14995242,000000123430619,4,4,I was offered a promo last year and everytime the bill came there were mistakes.The final problem was I thought my internet bill would be reduced by 10.00 . Instead the modem rental cost was cancelled and I was given a 5.00 promo. I didn't understand that move but finally  the last person I talked to at Bell explained it to me . Now my problem is that I see all the adds offering phone and internet service at a lot less than I am paying Bell and although I am a loyal customer I don't know how much longer I can pay these high fees.  Kali  was very helpful  and en excellent rep for your company.,
339444,22-FEB-12,21-FEB-12,William,,en,70.24.211.175,george.evangeliou@sympatico.ca,14998248,000000123422273,5,5,"william was great - get more people like him
",5
339445,22-FEB-12,21-FEB-12,Khan,,en,174.89.68.220,barpaul@sympatico.ca,14994965,000000123427838,5,5,Your technician Kahn was very helpful and friendly,5
339446,22-FEB-12,21-FEB-12,Christopher,,en,174.95.105.183,vera.weller@sympatico.ca,15007114,000000123414895,5,4,,4
339447,22-FEB-12,20-FEB-12,Benjamin,,en,69.157.155.49,lorraine.santo.lia@sympatico.ca,14988044,000000123410587,5,5,"As a novice using internET Irely on  the Service Technician for their guidance  to help me resolve my delimna.

YOU SHOULD HAVE PEOPLE LIKE THE SERVICE PERSON WHO ASSISTED, MAKES LIFE EASIER  FOR NEOPHITES.

SANTO LIA",5
339448,22-FEB-12,21-FEB-12,Khan,,en,67.68.35.44,virkusd@sympatico.ca,15007198,000000123429248,5,5,,5
339449,22-FEB-12,21-FEB-12,Linda,,fr,65.94.171.188,johannecaillet@bell.net,15000174,000000123417125,5,5,pas grand chose service impecable,5
339450,22-FEB-12,21-FEB-12,Snehalatha,,en,74.12.190.193,josephines@sympatico.ca,15000324,000000123422983,5,5,nothing,5
339451,22-FEB-12,21-FEB-12,Ben Bourouba,,fr,184.145.151.212,claude.samson@sympatico.ca,14996200,000000123430481,1,1,"On m'a dit que mon problème ne pouvait être résolu par Bell Sympatico et que je devais comuniquer avec Microsoft. Cependant en tentant de rejoindre le service de Microsoft à partir du numéro fourni(1-888-772-4357) par votre représentant ,je n'ai jamais eu de réponse à mon problème ,car le numéro me semble toujours engagé ou ,on ne répond pas aux appels.",2
339452,22-FEB-12,21-FEB-12,Nischal,,en,76.68.18.26,chander333@sympatico.ca,14995984,000000123418309,5,4,Nothing I can think of. Everything is ok. ,5
339453,22-FEB-12,21-FEB-12,Steven,,en,174.89.166.205,joseph34@bell.net,15000318,000000123425209,4,3,,4
339454,22-FEB-12,21-FEB-12,Satish,,en,76.69.137.187,drewkerr@sympatico.ca,14997262,000000123424567,5,4,,4
339455,22-FEB-12,21-FEB-12,Luis,,en,70.51.124.80,travelwrite@sympatico.ca,15006870,000000123437527,5,5,The customer service person who helped me was patient and walked me through the steps needed to be taken - I don't think there was anything he could have done better. ,5
339456,22-FEB-12,21-FEB-12,James,,en,174.95.58.18,lash100@sympatico.ca,15001150,000000123421018,1,1,Resolve my concerns.,1
339457,22-FEB-12,21-FEB-12,Ahmed,,fr,174.95.244.84,gerfort@sympatico.ca,14998304,000000123423546,4,4, rien   tous etait tres bien,5
339458,22-FEB-12,21-FEB-12,Lokeswaran,,en,70.50.196.184,sweetdeb@sympatico.ca,15006360,000000123431346,3,3,"When the appointment was made I got a call from repair regarding my internet service.  The man said it was for Tuesday February 22, so we were both wrong.  It should have been Wednesday the 22.  I marked it on my calender.  Someone left me a voice message regarding the times.",3
339459,22-FEB-12,16-FEB-12,Bettaib,,fr,67.68.176.217,aybel@sympatico.ca,14939164,000000123315818,1,1,"J'aimerais que vous remettiez ma facture internet tel qu'elle était avant le 16 fév.2012.
Merçi",
339460,22-FEB-12,21-FEB-12,Oscar,,en,207.164.79.24,agrif@sympatico.ca,14994160,000000123429803,3,2,unable to properly understand rep,3
339461,22-FEB-12,21-FEB-12,David,,en,207.164.79.81,redskywalker@bell.net,15004598,000000123421893,2,3,Turned up his mic spoke more clearly answered my questions,2
339462,22-FEB-12,21-FEB-12,Armando,,en,174.92.141.226,stick18@bell.net,15006238,000000123421307,5,5,,5
339463,22-FEB-12,21-FEB-12,Dylan,,en,174.92.33.9,billdor@sympatico.ca,14995188,000000123420753,4,4,Shorten the wait time when we are put on hold.,3
339464,23-FEB-12,21-FEB-12,Mario,,en,198.208.251.21,rongannon@bell.net,15004986,000000123437347,,,"Well I would complete survey but I have still unaswered questions that I tried to get and yet your agent could not comprehend or answer, I have purchased an Kindle Fire for my wife, I have activated it for the web and to puchase books and magazines but the range is only good around my house. I want to be able to take the Kindle fire to the
cottage etc, and still have acess to Wi-Fi I wanted to know what I need to make this happen and how much but

after two different help desk agents I am still in the dark???
905-433-8155",
339465,23-FEB-12,22-FEB-12,Yazhini,,en,76.64.132.95,rudy.knispel@sympatico.ca,15016862,000000123449957,4,4,,4
339466,23-FEB-12,22-FEB-12,Joyce,,en,174.92.85.35,yvesandmel@sympatico.ca,15018710,000000123463152,1,1,I spent over 20 minutes on the phone with bell . I went through 2 persons and nothing got done about my bill . I got screwd the last time with a internet modem . Not impressed at all . And most of the time i cant even understand the people at your end. Their english is not Clear enough.,2
339467,23-FEB-12,22-FEB-12,Wynbert,,en,174.89.108.85,cheryl.barrieau@sympatico.ca,15009678,000000123458667,4,4,Transfer me to the correct person the first time.,3
339468,23-FEB-12,22-FEB-12,Temsu,,en,64.231.182.140,ilidio.tinoco@sympatico.ca,15012162,000000123458785,5,5,,4
339469,23-FEB-12,22-FEB-12,Rania,,fr,70.30.170.206,r3d@sympatico.ca,15016262,000000123453670,5,5,,2
337992,23-FEB-12,22-FEB-12,Mary Ann,,en,167.92.126.10,holmepe@sympatico.ca,15012048,000000123457340,2,4,"This all started with a call to my home from your Loyalty dept on Tues. night. The person calling did not have a complete grasp on the English language and was completely unaware of changes made to my account almost a month earlier. She kept offering me a ""better deal"" and that she could upgrade my services both internet and home phone. She offered me ""unlimited dial"" on a number of occasions. I asked her a number of times what she meant by that but it seemed like she didn't know herself. She kept telling me that I had the Essentials Plus internet even though I had upgraded to Fibe 12 in January. I became concerned that perhaps I was wrong and the changes I thought I had made had not occurred. I asked to speak to someone else so she performed a cold transfer to a dept. that was closed for the day. Total time about 45 minutes wasted. I then called Bell Wednesday and after about an additional 1 hour 30 minutes on the phone with various reps., being placed on hold, transferred to people that apparently hung up on the CSR that was trying to transfer me,I was able to confirm that the changes to my internet plan had occurred and that the person who originally called was incorrectly telling me that it hadn't. A very frustrating process that was eventually resolved, but as a customer I have to ask .. why did it take 2 hours to finally resolve, why would I get a call from a Loyalty Dept. that apparently is unaware of what services I currently purchase.I have been a loyal Bell customer all my life... Why do I need to keep calling Bell to ensure that I am receiving the best possible deal.. it seems that a ""valued customer"" needs to first complain before we get the best possible price for our services.Overall very frustrating and makes me realize that I am not truly valued by your company and that it is in my best interest to shop around for services from other providers.",2
337993,23-FEB-12,22-FEB-12,Oscar,,en,64.231.27.165,mhaluk@sympatico.ca,15014912,000000123451641,5,5,Nothing.  Oscar was excellent and thorough.,5
337994,23-FEB-12,22-FEB-12,Kali,,en,74.14.18.159,fivetucks@sympatico.ca,15011208,000000123449616,5,5,the wait time - while it wasn't long this was the 3rd time I've tried to get through - the 1st two times I was on hold for longer than 10 mins (both calls were made in the evening.  The 3rd time the wait time was less and your representative was fantastic.,5
337995,23-FEB-12,22-FEB-12,Danielle,,en,65.95.104.51,farshid.alavyoun@sympatico.ca,15011098,000000123449651,4,4,,4
337996,23-FEB-12,22-FEB-12,Sofien,,fr,70.26.240.98,realbonnier@bell.net,15016440,000000123451981,3,4,Sophien était le 7 ou 8e représentant avec qui je parlais pour le problème qui a duré 5 jours. J'échangerais un peu de politesse des représentants pour un peu plus de compétence.,1
337997,23-FEB-12,22-FEB-12,Carl,,en,65.92.69.60,kjackson8@sympatico.ca,15013504,000000123453258,4,4,,4
337998,23-FEB-12,20-FEB-12,Vladimir,,en,207.236.254.106,aksnooks@sympatico.ca,14981276,000000123400838,,1,"We have been without internet since Sunday, Feb 19th - I feel we are being left as the tech's trouble shoot.  this is the only follow up - I have to do this at work as cannot access the internet at home",
337999,23-FEB-12,20-FEB-12,Jessica,,en,70.53.75.168,crwilliams@sympatico.ca,14983354,000000123412443,5,3,It turned out that I could not get incoming e-mail although I could send e-mail out .  I called again Thursday February 23 and got that problem resolved.  ,4
338000,23-FEB-12,22-FEB-12,Ines,,fr,70.51.200.56,maltais90@sympatico.ca,15014320,000000123453632,5,5,,4
338001,23-FEB-12,20-FEB-12,April,,en,70.52.72.168,nicmiron@sympatico.ca,14989680,000000123392105,,,"The lady I was talking about told me that I should receive an e-mail detailing the new bill for phone, TV and Internet. I did not receive it yet. Do you have any idea if I will ever receive this?",2
338002,23-FEB-12,21-FEB-12,Mario,,en,184.147.37.173,troubles_child@sympatico.ca,15006896,000000123417006,2,3,This call was to cancel a visit by a technician related to an early malfuntion in my internet. The system had started to work and I felt the technician would not be able to find a problem because of this. The individual I spoke to could barely speak english and kept me on the phone for what I considered an excessive amount of time for such a simple request,3
338003,23-FEB-12,22-FEB-12,Amine,,fr,67.68.4.73,mafo@bell.net,15014272,000000123464293,3,3,LE PROBLÈME IMMÉDIAT A ÉTÉ RÉSOLU MAIS LA SOURCE N'A PAS ÉTÉ DÉTERMINÉE,5
338004,23-FEB-12,22-FEB-12,Moises,,en,70.52.142.131,rick.dobbie@sympatico.ca,15016564,000000123455448,5,5,"The service to remedy the problem was excellent.  My lament would be that the problem occurred in the first place... That said, Moises was very effective and friendly.  Thank you, Moises!",3
338005,23-FEB-12,22-FEB-12,Padmanaban,,en,69.157.55.48,brab06@sympatico.ca,15009240,000000123451148,5,,"Padmanaban tried very hard to help, My computer skills are not very good and I have poor hearing so  I still have a problem. I think that I down loaded a program ( I-play ) and I cant get rid of it. Active X filtering may be my problem -- how do I turn it off-- May I call youi again for some help--Thank You",5
338006,23-FEB-12,22-FEB-12,Mohammed Wasay,,en,174.88.19.13,richard7york@sympatico.ca,15016542,000000123451044,5,5,"NOTHING EVERYTHING WAS PERFECT.
THANK YOU",5
338007,23-FEB-12,18-FEB-12,Ronald,,en,174.88.7.8,yourkinfolk@sympatico.ca,14973414,000000123366885,4,4,"my contact with Ronald was just fine - HOWEVER, he had to transfer my call to bell mobility - THAT ""paul, from Ontario"" was a very rude piece of work - how does he stay employed by bell??????",2
338008,23-FEB-12,22-FEB-12,Moses,,en,76.67.117.148,george.milne@sympatico.ca,15011506,000000123441623,5,4,none,5
338009,23-FEB-12,22-FEB-12,Kevin,,en,99.252.251.214,kfrankum@sympatico.ca,15013444,000000123455372,5,5,,4
338010,23-FEB-12,22-FEB-12,Achref,,fr,70.55.162.249,yvonguevremont@sympatico.ca,15018728,000000123460552,4,5,,5
338011,23-FEB-12,22-FEB-12,Thomas,,en,76.65.187.80,albert.bitton@sympatico.ca,15008274,000000123453040,1,1,honor previous commitments made by your other bell colleagues,2
338012,23-FEB-12,22-FEB-12,April,,en,184.146.118.123,lorwill@sympatico.ca,15014046,000000123455580,5,5,,5
338013,23-FEB-12,17-FEB-12,Mindy,,en,74.15.29.23,rlloyd000@sympatico.ca,14961478,000000123350107,,,did noy make any calls to bell about my internet please check as this worrys me,
338459,23-FEB-12,21-FEB-12,Marie,,fr,70.29.243.143,beaulieuyvan@sympatico.ca,14995026,000000123432842,1,2,"quon me dit au depart que le service de facturation ne peut regle un probleme de facturation et queje dois m'adresse a chacun des service a un numero de tel diferant meme si il sont tous de BELL  apret 45 minute au tel et me faire transfere d'une personne a une autre et a la fin de me faire dire je ne peux pas regle vos autre probleme , alors que si je veux avoir les service de bell une seul personne peux tous me vendre en moin de 10 minute",3
338460,23-FEB-12,22-FEB-12,Oscar,,en,70.53.42.241,anita.taylor@sympatico.ca,15008554,000000123460051,5,5,Nothing.,5
338461,23-FEB-12,22-FEB-12,Christine,,en,67.70.39.131,mounsteven@bell.net,15015296,000000123441967,4,3,"This is not the first time that I have had charges on my bill that should not have been there. Had I not been this diligent I wonder how long it would have taken for the charge to have been reversed or noticed. I am 76 and must 
be careful with my finances.
The representatives have always been helpful and taken care to assist me with my concern when I raise it that's true, however the care should also have been there to not have it happen in the first place.
If I recommend Bell I will certainly tell the person to not leave anything to chance but to be dilligent about their monthly charges.",4
338462,23-FEB-12,22-FEB-12,Matthew,,en,184.144.41.175,lady.ashley@sympatico.ca,15013648,000000123441004,5,5,Matthew found the problem and passed it on to the appropriate people.  The problem came from the previous days call ffor which I did not receive a survey.  That person did not find the problem and left me hanging. If the previous call had been resolved it would have been 24 hours less without security.,3
338463,23-FEB-12,22-FEB-12,Maria,,en,184.148.86.34,valeriewoods@sympatico.ca,15018264,000000123458902,3,4,"Human being technician on telephone. DO NOT INCREASE Internet or phone rates. I love the Internet it allows me to research and when downloading Neflix to relax while watching an excellent movie or TV series.  Bell's long distance phone are now surpassed by GOOGLE who offers long distance for ZERO! Bravo! BELL should look at ways to cover their long distance expense by another methods outside the customer. I have been a Northern Bell, Bell Canada customer for over forty years and think that BELL should have a rate that decreases over the years the customer stays loyal to BELL. A SENIOR'S rate.",3
338464,23-FEB-12,22-FEB-12,Amy,,en,174.95.219.231,robertclement7@sympatico.ca,15016656,000000123454741,5,5,change the music,4
338465,23-FEB-12,22-FEB-12,Satish,,en,76.70.67.154,skraftchuk@sympatico.ca,15017398,000000123458516,5,5,no improvement needed,4
338466,23-FEB-12,22-FEB-12,Nejib,,fr,65.92.248.179,oieblanchedelanuit@sympatico.ca,15015672,000000123454529,5,5,,5
338467,23-FEB-12,22-FEB-12,Dawood,,en,76.71.59.212,william.brooks7@sympatico.ca,15018570,000000123458383,5,5,,5
338468,23-FEB-12,22-FEB-12,Evangeline,,en,74.14.144.149,jerral@sympatico.ca,15012672,000000123444947,4,4,some one to speak plain english would be nice,4
338469,23-FEB-12,22-FEB-12,Janice,,en,69.156.49.125,snettleton@sympatico.ca,15017454,000000123455155,5,5,"Nothing I was very pleased with your response
",5
338470,23-FEB-12,22-FEB-12,Jan,,en,64.231.5.115,claudiapeel@sympatico.ca,15009864,000000123449422,4,4,Nothing.  But this was the last step in efforts to rectify a problem created by Bell that took six months to clear up.  The only reason I'm responding to this survey is because your rep recognized what the problem was and was able to fix it.   ,
338471,23-FEB-12,22-FEB-12,Luis,,en,174.95.216.242,jonioj@sympatico.ca,15013002,000000123458722,3,2,"Though both techs were thoughtful, the issue is still unresolved. I was told that there is an area slow down or congestion and that the equipment needed to fix this isn't available even though the problem has been going on since the beginning of October. There was no assurance expressed that the problem would be addressed any time soon, even though the speed of my connection was about a 3rd less than it should be. It seemed confusing actually. I was also told I was the firt person to make a claim about it, which makes me wonder if Bell has known about this problem all these months and has done nothing's just waiting for it to get worse and worse. 

I was then told that my only recourse was to call the business office to change my alan to a lower speed or ask for a refund/ discount on my service,

That I should have to make another call after being on the phone for nearly an hour...seems again ridiculous. It gives the impression that unless a customer continually calls, Bell sits back and does as little as possible. This has been my experience in general with Bell over the years.  Things aren't really addressed until there is real concern about losing a customer. This is what happened last year when I was all ready to leave, and suddenly, wow much better rates are available. Again, this year I had to call and renew these rates, which seemed ridiculous. When I expressed my unhappiness about this, again to my surprise, the response was we can do much better than this and my rates were lowered.

In general I don't have complaints about the overall service, but the response to my call about slow speed was not satisfying, even though both techs walked me through a couple steps to speed things up a tiny bit. The problem clearly was not on my end but with the service.

I am hoping this problem is being actively addressed, since it has been known about for 5 months now.Clearly, without being addressed, it's only going to get worse.

I felt the second tech I speaking with, the level 2 tech was placed in a difficult position, doing all she could to help, but couldn't offer much at all, while knowing there was a basic stand still in the situation. My complaint is not with the two tech support people who were both helpful and thoughtful.

thanks for addressing this with promptness and respect for your customers,

joni


hat is Bell going to do to fix this? I don't want slower service, I want it to be what I'm paying for. Also",3
338472,23-FEB-12,22-FEB-12,Daniel,,fr,76.65.59.181,valoli@sympatico.ca,15018274,000000123444758,5,5,"Je suis encore une fois très déçu des pratiques commerciales de Bell, me forçant à prendre de mon temps pour appeler et régler des problèmes administratif (retour de modem qui pourtant avait été fait lors de la visite de l'installateur télé internet FIBE). J'envisage sérieusement de résilier mes contrats et d'aller voir la concurrence. J'ia bien trop passé de temps avec vos téléphonistes ! 
Pour en discuter, vous pouvez toujours me joindre au 514 343 6111 poste 4681 dans la journée.",1
338473,23-FEB-12,22-FEB-12,Mohamed,,fr,184.144.245.212,sanscartier.l@sympatico.ca,15017040,000000123459997,3,1,Meilleur prix pour faire concurrence à Vidéotron,4
338954,21-FEB-12,20-FEB-12,Rim,,fr,174.93.128.237,merlinddt@sympatico.ca,14988976,000000123396640,3,5,"Eviter d'utiliser des affirmations, qui presume d'un faible niveau de comprehension du client.",4
338955,22-FEB-12,21-FEB-12,Kamel,,fr,69.159.99.204,laforest3@sympatico.ca,15001079,000000123432965,5,5,,5
338956,22-FEB-12,21-FEB-12,Thomas,,en,70.53.224.134,piper222@sympatico.ca,15004132,000000123428745,5,4,Reduce call waiting times,3
338957,22-FEB-12,21-FEB-12,Tathiana,,en,70.54.132.66,kitzikitzi@sympatico.ca,15000880,000000123429598,2,4,"Periodic breakdowns of your Internet Service is bad enough. Treating your customers as schoolchildren is unacceptable. During all previous breakdowns, the problem was at your end. Your operators are trained not to listen, only talk the text you force them to deliver. Your system is to desperately try to show that the customer did something wrong, instead of fixing your malfunctioning equipment. I am a retired Principal Scientist, now Consultant. You can not imagine how painful is to listen to your garbage talk about plugging in and out the modem. I design computer based instruments, which are still manufactured. 
All previous and recent breakdowns were intermittent Internet connections. The speed varied from 0.6mb/sec to 4.2mb/sec erratically. Your people may check the line in a moment when is working and tell me nothing wrong. Next moment it is down to nothing. What you could do better?
1)-Keep your Internet Service running without the need to call you.
2)-Once you receive a complaint, check your end first. In all cases your end was at fault!!!!!!
3)-Fire the person who instituted the baby talk accusing the customers.
The Bell Bundle I am using is about twice as expensive then Primus. I am still with Bell, because economy is not an overriding concern for me, but Bell is harder and harder to justify, especially with the periodic breakdowns. ",2
338958,22-FEB-12,21-FEB-12,Elizabeth,,en,70.31.61.224,subhani@bell.net,15006266,000000123434748,1,1,Pay a little more attention to your customers' issues.My problem was not resolved and Iwas left on hold forever. I eventually hung up after about half an hour.,1
338959,22-FEB-12,21-FEB-12,Denise,,en,65.92.155.169,kedge@sympatico.ca,15000722,000000123416350,4,4,"Mohammed was very good and patient.

The reception was very poor. Had difficulty in hearing the tech.",3
338960,22-FEB-12,21-FEB-12,John,,en,65.94.212.101,erinsole@sympatico.ca,14997614,000000123426390,5,5,,5
338961,22-FEB-12,20-FEB-12,Vijay,,en,70.27.43.44,rkdrouillard@bell.net,14990958,000000123398169,5,5,nothing,5
338962,22-FEB-12,21-FEB-12,Mohamed Amine,,fr,70.49.64.232,gigdec@sympatico.ca,14998382,000000123416560,5,5,,5
338963,22-FEB-12,16-FEB-12,Moses,,en,67.70.162.21,jhaynes@bell.net,14943730,000000123312616,4,4,The outage was due to a contractor cutting a cable north of Belleville.  Don't think that is within your control,5
338964,22-FEB-12,21-FEB-12,Jamel,,fr,76.65.90.21,carol.goupil@sympatico.ca,14995728,000000123434868,5,5,,5
338965,22-FEB-12,21-FEB-12,Alex,,en,184.144.13.58,j.cooney@sympatico.ca,14999318,000000123421690,5,5,"nothing could have been better. the man I dealt with on the phone and the man ( Jay ) who came to my house today were top notch. If I ever have a problem again,   please send Jay. thanks",5
338966,22-FEB-12,20-FEB-12,Annie,,fr,67.68.135.133,louiseplanterg@sympatico.ca,14988086,000000123402607,3,3,"Être plus clair dans le prix et les caractéristiques de vos forfaits internet et téléphonie.
Les prix affichés sur votre site ne correspondent pas à ce qui est facturé.

Il est inadmissible qu'un nouveau client puisse bénéficier d'un meilleur prix qu'un client fidèle.

C'est frustrant d'avoir à vous appeler à chaque année pour trouver les promotions du moment.

Offrez-nous donc toujours le meilleur prix.  Ça nous donnera le goût de rester fidèle, car la patience a ses limites.",2
338967,22-FEB-12,18-FEB-12,Brenda,,en,76.64.127.250,jbk12@sympatico.ca,14968148,000000123374122,5,4,,4
338968,22-FEB-12,21-FEB-12,Adam,,en,70.27.156.5,ledota@sympatico.ca,15001272,000000123416622,5,5,"Should not have had to call.  Had 2 modems replaced and taken away by Technicians, then received 2 notifications to return them.  Dealing with Bell takes a lot of a customer's time!",
338969,22-FEB-12,18-FEB-12,Andy,,en,69.157.60.164,k__cook_2@sympatico.ca,14968772,000000123373182,4,4,,4
338970,22-FEB-12,21-FEB-12,Rod,,en,65.92.150.46,apilavdjian@bell.net,14994662,000000123435983,2,1,"i allways calling to fix my internet,outlook email, window live and bell email and bell internet checkup,from 15 feb 2012 i am calling for this problem and not fixed i am not injoying,bell must fix all this problem.thank you.Aram Pilavdjian ",3
338971,22-FEB-12,21-FEB-12,Marc-Andre,,en,70.50.30.95,davejf@sympatico.ca,14996686,000000123440065,5,5,,5
338972,22-FEB-12,18-FEB-12,Med Waheb,,fr,174.92.158.26,jeannette.meterissian@sympatico.ca,14968224,000000123376866,4,4,,4
338973,22-FEB-12,21-FEB-12,Ayesha,,en,72.53.73.175,njamal@sympatico.ca,15003466,000000123433140,3,1,"When downgrading my FIBE plan from 10 to 6, it seems my internet service was interrupted as a result.  No one notified me of a disruption when downgrading - which there should not have been as I did not cancel service.  I have been without internet service for close to 5 days now and I am simply being told to try the next day.  Unacceptable service.  The representative e may have been polite but being told to wait and see is not acceptable customer service.  To date, I am still without service and being told to be patient.  When one's livelihood depends on access to the internet you are paying for, it is not acceptable.",1
338974,23-FEB-12,14-FEB-12,Med Salah,,fr,76.64.242.18,joseeroy@bell.net,14918406,000000123274527,5,5,internet,5
338975,23-FEB-12,22-FEB-12,Ksouri,,fr,65.93.50.23,lpdelorme@sympatico.ca,15014094,000000123460999,2,1,4 téléphones et toujours pas de résultats vraiment découragent ,1
338976,23-FEB-12,21-FEB-12,Rahali,,fr,174.92.166.24,simardmuller@bell.net,15005816,000000123431968,1,1,Trouver une solution à mon problème. Au lieu de me dire quil ni as rien a faire Monsieur. Surtout quand jai demandé de régler la situation (Il I as quelque mois) avant que jaie des problèmes.,1
338977,23-FEB-12,22-FEB-12,Karen,,en,70.27.39.110,stephen.sharma@sympatico.ca,15017608,000000123453289,4,4,understood my request/inquiry at the onset.   Well executed.,4
338978,23-FEB-12,22-FEB-12,Rim,,fr,67.68.251.184,clodesax@sympatico.ca,15009892,000000123449157,4,4,,4
338979,23-FEB-12,22-FEB-12,Jacob,,en,64.229.64.172,laurie.kowtiuk@sympatico.ca,15013758,000000123457200,5,5,Nothing,5
338980,23-FEB-12,21-FEB-12,Andre,,en,70.30.49.95,darby99@sympatico.ca,14996614,000000123424478,5,5,"nothing on that call, because I was able to understand the people,I am hard of hearing and I am sorry but it is hard to understand them on the phone.",3
338981,24-FEB-12,23-FEB-12,Brittany,,en,64.231.53.12,malcolm.wood@sympatico.ca,15026286,000000123486060,5,4,,4
338982,24-FEB-12,23-FEB-12,Dilip,,en,70.55.49.248,hayley4@bell.net,15023554,000000123486072,5,5,,5
338983,22-FEB-12,21-FEB-12,Alicia,,en,70.24.3.252,kimbritton@sympatico.ca,15000844,000000123431005,3,4,Not to be put on hold for so long,4
339470,23-FEB-12,22-FEB-12,Sajid,,en,64.228.71.247,wail@sympatico.ca,15018446,000000123464639,5,5,Clearer voice from techanical support. The line signal was not the best.,5
339471,23-FEB-12,22-FEB-12,Salvador,,en,64.229.179.93,chuck.manley@sympatico.ca,15009776,000000123457824,1,1,my problem was not solved and I do not know what to do next,4
339472,23-FEB-12,22-FEB-12,Charles,,en,70.29.147.20,moazzami@sympatico.ca,15015202,000000123450423,5,5,reducing wait time,5
339473,23-FEB-12,22-FEB-12,Neha,,en,70.51.128.189,jeannette.osborne@sympatico.ca,15012586,000000123458125,5,5,nothing,4
339474,23-FEB-12,22-FEB-12,Jenette,,en,65.92.188.72,marshallhelen@sympatico.ca,15014610,000000123456334,5,5,more knowledge about usage on the internet would have helped me.  The representative advised me on how to monitor that,5
339475,23-FEB-12,22-FEB-12,Danny,,en,184.148.78.45,michael.courneyea@sympatico.ca,15014940,000000123461404,5,5,,5
339476,23-FEB-12,22-FEB-12,Cathrine,,en,69.158.0.217,pbkyselka@sympatico.ca,15003942,000000123440355,5,5,"I was on Bell chat line with a live Bell rep (Ashy) who posted a number for me to call a phone rep.  1 877 328 2132.  I left the no. on the screen and dialled it.  Now I was directed to 10145787 classed as a national directory assistance line.  I was informed that I had to be over 18 and the call was $3.99 a minute.  What is this service?  It shounded like a porn line to me. I double checked the no, and tried again. Same thing.  After that I dialled the Bell 310 7873 and was immediately and properly helped and my enquiry was resolved.  ",2
339477,23-FEB-12,22-FEB-12,Oussama,,fr,70.24.212.67,ericcgiroux@sympatico.ca,15010968,000000123457300,3,4,"quand le conseiller répond, il demande toujours le numéro de tel de 10 chiffres. Le système automatisé l'a déjà demandé. si ça sert à rien enlevez donc cette fonction du système automatisé, ça crée la perception que vos systèmes sont ""broche à foin"". Ou bien, dites à vos conseillers que bien que le # ait déjà été fourni, ils doivent le re-demander pour sécurité ou quelque excuse du genre. ça aura l'air plus professionnel",4
339478,23-FEB-12,22-FEB-12,Vaishnavy,,en,64.231.186.130,maggiem2@bell.net,15014278,000000123450204,5,4,,4
339479,23-FEB-12,22-FEB-12,Hector,,fr,32.60.68.153,dominiquerobert@bell.net,15010621,000000123453553,1,2,"D'abord je ne comprenais pas la technicienne quand elle parlait au téléphone: elle était enrhumée, de plus elle avait un fort accent nord-africain, qui faisait qu'elle prononçait à peine les voyelles. Je le lui ai dit, plutôt qu'ajuster sa prononciation pour la rendre plus claire, elle m'a dit que c'était moi qu'on ne comprenait pas. Je suis donc passée à un deuxième technicien, qui avait aussi un problème d'accent, mais moins pire que la première technicienne (il faisait un effort pour se faire comprendre): je n'ai pas résolu mon problème de connexion, et j'ai demandé à parler à son patron. Le patron n'avait pas de problème d'accent qui nuisait à la communication (il avait un accent, mais prononçait ses voyelles). Lui non plus n'a pas résolu mon problème complètement, mais il a moins résolu mon problème en partie: j'ai retrouvé WiFi grâce à lui. Mais mon ordinateur restait bloqué quant à mon Safari. Il m'a enjointe de contacter Apple. J'ai contacté Apple, en fait je suis chez Apple présentement. Le technicien m'a assurée que mon ordinateur, d'ailleurs neuf de quelques mois à peine, était en parfaite condition, qu'il n'avait aucun problème. Mais quand nous avons voulu accéder à votre site, nous avons remarqué que vous aviez des problèmes: nous n'avons pas accédé à Bell.ca ni la première ni la deuxième fois que nous avons essayé. Hier, j'arrêtais pas de dire que de toute évidence, ça semblait Bell le problème. Le technicien ""patron"" (Mahmoud) n'arrêtait pas de dire que c'était mon ordinateur le problème. À la fin, je lui ai dit que j'en avais assez du déni de Bell quant à ses difficultés, ainsi que de la rhétorique de Bell utilisée chez ses employés, qui fait qu'on nous traite comme des imbéciles. Je n'ai jamais ce genre de problème chez Apple: j'ai aujourd'hui demandé si les techniciens avaient une formation spéciale pour traiter aussi bien leurs clients. Le technicien Apple m'a dit que c'était plutôt une philosophie Apple, où tout est mis en uvre pour que le client ne rompe pas sa confiance ni sa relation avec Apple. Il m'a aussi suggéré de prendre G-Mail comme serveur de courriel, et franchement, après tous les problèmes que j'ai eu avec Bell courriel, je vais essayer de changer mon courriel dès que je pourrai. J'ai perdu confiance en vous, j'en ai assez de vos techniciens qu'on ne comprend pas et qui sont arrogants, de votre absence de philosophie-client. Vous avez des croûtes à manger, quand on vous compare à Apple en tout cas.",1
339480,23-FEB-12,22-FEB-12,Keerthi,,en,50.101.252.21,jameslee007@sympatico.ca,15012392,000000123465122,4,3,have faster internet service in belleville,4
339481,23-FEB-12,22-FEB-12,Ericka,,en,70.26.27.37,franbar@bell.net,15011262,000000123465298,4,3,"I have been having internet problems for the last 5 days.  I talked to different customer care representatives in that time. The last time I talked to the Customer Care Representative; I thought the problem may have been solved; however even after I changed my modem last night; I am still having internet problems.  Therefore, my problem has not been solved yet.  I will probably be calling Bell back again today in another attempt to solve the problem of losing my connection several times since last night.  (DSL light flashes a lot when this happens)  I was told it should not be flashing as I have Fibe.",3
339482,21-FEB-12,20-FEB-12,Emmanuel,,en,184.147.212.162,winifredbuchannon@sympatico.ca,14993262,000000123403227,5,4,,5
338014,23-FEB-12,20-FEB-12,Badreddine,,fr,174.95.117.174,lhbelanger@sympatico.ca,14987872,000000123391585,1,1,"apporter l'aide nécessaire, j'ai parlé à trois personnes différentes 1) on m'a dit que l'on mettrait en contact avec une personne ressource.  J'ai longuement attendu. En vain
La deuxième personne m'a dit que ce que je demandais n'était pas possible. En fait le terme utilisé a été ""non négociable"".
La troisième personne m'a dit que c'était possible mais qu'il y aurait des frais...
J'ai donc décidé que, puisqu'il y aurait des frais, ce n'est très certainement pas à Bell que je donnerais mon argent.  Donc, comme on me fait attendre inutilement, que ce que je demande semble être au-delà des capacités de Bell et qu'en plus il me faudrait payer un supplément pour un service inexistant.   Adieu 
PS J'ai oublié de mentionner que j'ai reçu un appel d'un technicien de Bell pour me préciser qu'il ne semblait y avoir aucun problème avec ma ligne... je  ne me suis jamais plainte de ma foutue ligne, je demandais que l'on vienne m'installer le nouveau modem sans fil car je crains d'avoir un problème si je le fais moi-même.",1
338015,23-FEB-12,21-FEB-12,Snehalatha,,en,70.26.32.217,waymax@sympatico.ca,15007312,000000123413695,1,3,,3
338016,23-FEB-12,21-FEB-12,Khan,,en,67.70.117.219,srivait@bell.net,15006064,000000123428395,5,5,,5
338017,23-FEB-12,22-FEB-12,Julio,,en,184.146.154.116,dean.dufour@sympatico.ca,15010360,000000123464175,5,5,,5
338018,23-FEB-12,22-FEB-12,Rudolf,,fr,65.94.178.212,jackie.lamarche@sympatico.ca,15012312,000000123449278,4,,"Deux employes tres devoues desirent une reconnaissance pour leur aide precieuse avec mes gros problemes. Alexandre Employe#6044734 et Rudy Employe #6047963
Sans eux, j'aurais quitter votre compagnie. Mais, je ne suis pas certaine que ma situation Interner est resolue en entier. Trop long, a ecrire ici mais depuis Decembre 27-2011 des ennuis incroyables. Merci et si vous desirez me parler 514 933-0666
Jackie Lamarche (Voir Confirmation 123449278)",4
338019,23-FEB-12,21-FEB-12,Jhon,,en,70.31.106.94,rsouthern@sympatico.ca,15005120,000000123417940,5,5,Nothing.  I could not be happier with the skill snd courtesy of the consultant with whom I talked.,5
338020,23-FEB-12,22-FEB-12,Dawood,,en,76.64.207.39,jmeryl@sympatico.ca,15012808,000000123451366,5,5,,5
338021,23-FEB-12,22-FEB-12,Danielle,,fr,24.226.171.132,catherine.senia@sympatico.ca,15009516,000000123456746,3,5,"Votre service de clavardage tel qu'experimenté dernierement est escellent. Ce qui ne va pas chez Bell n'est pas ça. Ce qui fait que je suis insatisfaite de plus en plus de votre service (et non du produit) apres etre une de vos cliente depuis 1986 sont en autre les faits suivant: Votre répondeur EMILIE. Quand on a finalement quelqu'un, 9 fois sur 10 cette personne parle soit peu de français, soit a un accent tellement épais qu'il est tres difficile de se comprendre. De plus la politesse chez bell quand on a a faire à vos service au téléphone laisse à désirer. Bell attend toujours de perdre un client avant d'y faire attention. Votre soutien technique est escellent, tous département confondu. C'est le service a la clientèle, la facturation qui est tellement aggravant que cela donne envie de vous lacher.",3
338022,23-FEB-12,20-FEB-12,Sofiene,,fr,67.68.216.237,joe.jos@sympatico.ca,14986764,000000123407388,3,5,"que la personne qui nous parle mieux, pour que je la comprenne",4
338023,23-FEB-12,22-FEB-12,Joseff,,en,174.91.148.3,bluwyz20@sympatico.ca,15009144,000000123446784,5,5,,5
338024,23-FEB-12,10-JAN-12,Anthony,,en,70.26.11.5,mcdowellr@bell.net,14557192,000000122468136,5,5,none,5
338025,23-FEB-12,22-FEB-12,Nagesh,,en,67.70.93.42,dewij@sympatico.ca,15010462,000000123447741,2,4,"Have your call centres in Canada, as you have done with your Bell TV. There is a serious language barrier, creating misunderstanding and difficulty in understanding.",3
338026,23-FEB-12,21-FEB-12,Imen,,fr,70.51.198.121,felicien.premont@sympatico.ca,14997824,000000123424673,5,5,,4
338027,23-FEB-12,22-FEB-12,Rahma,,fr,67.68.224.34,karlgola@sympatico.ca,15013266,000000123456149,5,4,,5
338028,23-FEB-12,22-FEB-12,Michael,,en,64.231.148.196,mjracicot@bell.net,15015158,000000123459792,1,2,"My fiance and I had a lengthy debate over whether to go with Rogers or Bell. Rogers had been mediocre for internet services and I run a home business - so I need it to be functional 100% of the time. We decided on Bell. I called on February 11th(Saturday) and requested an internet subscription. They said the modem would be shipped through Purolator and I would have it in no more than 72 hours. The modem never came. I called the next Saturday (Feb. 18th) and asked them if there was any reason as to why we had not received the modem. The lady on the other end said that my service was to be activated by MARCH 11th (A MONTH LATER). I indicated this was an issue and thankfully she was able to resolve it and we had our internet set up the following Tuesday - by a VERY friendly and efficient technician named Terry. We thank him for everything! (Please pass that on.)

We hadn't had the service for more than 48 hours when we experienced our first problem. We magically could not connect to the internet. I am knowledgeable with computers and so is my fiance. After we tried everything from rebooting the modem, resetting the modem, adjusting network settings on our laptops - I called Bell. Turns out someone had magically deleted the telephone number for our dry loop connection - and it could NOT be explained - and we would be without internet for 24 hours - because the system could not possibly get it done any faster. The customer service representative was abrupt, seemed bored and offered no other solution to the problem. Once the internet started to work the next day - I had to set up the account (which I had already set up with the technician the first time around) and it took 3 times to completely finish and for me to be able to use my browser. So far I cannot say that I am pleased. I switched from Rogers due to terrible customer service and quality of internet with hope that Bell would be even a slight improvement. My mother had Bell telephone since the beginning of time and she said she never experienced a problem. I wish I could say the same. I really hope that my first 72 hours with Bell is not a forecast of what is to come in the next year. ",3
338029,23-FEB-12,22-FEB-12,Lohith,,en,50.101.166.212,rick.ross@sympatico.ca,15016566,000000123463019,4,4,Less wait time,4
338030,24-FEB-12,23-FEB-12,Kamel,,fr,69.157.177.182,pauline.deguire@sympatico.ca,15028044,000000123483659,5,4,,5
338031,24-FEB-12,23-FEB-12,Ghaieth,,fr,174.88.247.218,allf@bell.net,15019428,000000123487740,5,5,"j'ai souvent une grande réticence à parler avec les soutiens techniques à l'étranger, car j'ai souvent de la difficulté à me faire comprendre,mais le grand savvoir du technicien à permis
qu'il puisse m'aider parfaitement,il est très bon,BRAVO ",5
338032,23-FEB-12,21-FEB-12,Mohammed,,en,70.26.89.249,pandafoster@sympatico.ca,15003748,000000123423086,5,5,I can't think of any.,5
338033,23-FEB-12,22-FEB-12,Mike,,fr,13.12.254.95,yvan.gagnon@sympatico.ca,15018696,000000123456716,5,5,temps d'attente plus court,5
338474,22-FEB-12,21-FEB-12,Nicole,,fr,204.101.237.139,aurele.meilleur@sympatico.ca,14994794,000000123425289,1,1,"Transfer de nos courriels aurele.meilleur@sympatico.ca, aurele.meilleur@bell.net et suzanne.lacelle@bell.net et suzanne.lacelle@sympatico.ca au nouveau comptede internet affaire que nous avons besoin pour une adresse statique. Si je dois changer mes nouvelles adresse. Je changerai memes adresse mais je vais devoir passer chez Videotron pour tous nos services, internet, telephone, cellulaire (2) expressvue etc.",1
338475,22-FEB-12,21-FEB-12,Chiheb,,fr,69.157.179.32,dr.raymond.racicot@sympatico.ca,14997232,000000123423917,5,5,,5
338476,22-FEB-12,21-FEB-12,Mahesh,,en,64.228.71.47,jm5862@sympatico.ca,15000013,000000123420246,5,5,,4
338477,22-FEB-12,21-FEB-12,Ines,,fr,70.52.62.35,daniel.desrosiers5@sympatico.ca,14996538,000000123418630,5,5,Pour moi sa été parfais ,4
338478,22-FEB-12,21-FEB-12,Michael,,en,76.67.178.52,george-szpyt@sympatico.ca,14998246,000000123414280,5,5,,5
338479,22-FEB-12,21-FEB-12,Xenia,,en,65.92.234.160,newfamily@sympatico.ca,15003362,000000123431569,5,4,Volume of call could have been better. I had difficulty hearing what the agent said at times.,5
338480,22-FEB-12,21-FEB-12,Alex,,en,76.69.25.4,bryanbarrett@sympatico.ca,14995516,000000123436980,4,4,"Long story made short, I called at 2:30, was told you'd call back in 5 min. Didn't. I called again and was told you'd call in 1 hour, didn't. I called again asking to speak to a manager but was told they were all in a meeting (6:30) I said I'd wait. Got hung up on. I called back, same thing, the next time I got Alex, again, and everything was resolved. This entire thing lasted almost 6 hours with being hung up/disconnected twice. I hope this is not normal!!  ",4
338481,22-FEB-12,21-FEB-12,Dorsaf,,fr,63.234.242.12,christian.buswell@sympatico.ca,14996100,000000123413527,3,4,,4
338482,22-FEB-12,21-FEB-12,Juan,,en,70.27.188.83,klly410@bell.net,15000894,000000123425253,4,4,,4
338483,22-FEB-12,21-FEB-12,Marouen,,en,198.103.167.20,vovor@bell.net,15007250,000000123438299,4,1,nothing to do at that moment...,4
338484,22-FEB-12,21-FEB-12,Ben Mahmoud,,fr,67.68.118.208,t.line@sympatico.ca,15006428,000000123415588,5,5,C'était parfait!,5
338485,22-FEB-12,21-FEB-12,Tathiana,,en,76.67.202.254,jkroy@sympatico.ca,14999974,000000123418218,4,4,,5
338486,22-FEB-12,21-FEB-12,Natasha,,fr,70.31.247.221,voiesnouvelles@sympatico.ca,15007237,000000123434432,5,5,rien de mieux,5
338487,22-FEB-12,21-FEB-12,Gilberto Jose,,en,206.172.223.150,george.ingram@sympatico.ca,14998254,000000123438344,5,5,It was difficult to understand the man helping me because of his heavy accent.,
338488,22-FEB-12,21-FEB-12,Bedre,,en,207.164.79.21,wertman@sympatico.ca,15007374,000000123429972,1,1,"Have tech representatives that know your product better. Have representatives that are prepared to admit that they don't know the answer and rather than waste your time taking control of your computer identify someone who can really find a solution. I am always left feeling like a ""Bell guinea pig. "". When someone promises to call you back I expect a call back. ",1
338489,22-FEB-12,21-FEB-12,Rania,,fr,65.92.218.115,benoit.belanger@bell.net,14995090,000000123416323,5,5,le meme service me satisfait,5
338490,22-FEB-12,21-FEB-12,Shakeel,,en,204.101.237.139,jtrig@sympatico.ca,15000437,000000123440115,5,5,"All went well,keep up the good work",5
338491,22-FEB-12,21-FEB-12,Ravi,,en,67.70.200.119,joe12344@sympatico.ca,15000118,000000123425893,3,1,"fix the problem with the outside wires .hire people that know what they are doing. while tring to fix my internet,they cut my phone off .how stupid are your workers?",1
338492,22-FEB-12,21-FEB-12,Catherine,,en,174.95.66.61,chuckrk@sympatico.ca,14996130,000000123418421,4,4,,2
338493,22-FEB-12,21-FEB-12,Mohamed Abdelkader,,en,76.70.52.157,paulinev@sympatico.ca,15003914,000000123422502,5,3,You could not have cut my phone lines for xth time in the last month. This has become a constant nuisance.,1
338494,22-FEB-12,21-FEB-12,Med Anouar,,fr,70.51.203.123,francois.millaire@sympatico.ca,14997972,000000123425219,5,4,,5
338495,22-FEB-12,21-FEB-12,Jamel,,fr,174.93.202.15,camil@bell.net,14995672,000000123434358,4,3,je ne sai pas ,4
338496,22-FEB-12,21-FEB-12,Amine,,fr,38.112.12.110,denis.guertin@sympatico.ca,14996872,000000123433626,5,4,,4
338497,22-FEB-12,21-FEB-12,Alexander,,en,69.159.4.108,tessa2001@sympatico.ca,15006574,000000123418023,5,5,,5
338498,22-FEB-12,21-FEB-12,Wissem,,fr,204.101.237.139,gilrain@bell.net,14998434,000000123435063,4,4,Ameliorer le temps d'attente,4
338499,22-FEB-12,21-FEB-12,Armando,,en,174.89.127.92,stefan.wille@sympatico.ca,15006130,000000123425803,4,5,,4
338500,22-FEB-12,21-FEB-12,Mariem,,fr,76.65.88.66,jagirard@sympatico.ca,14999456,000000123416554,1,1,"Encore une fois, le conseiller n'est pas informé du problème et il récite un texte générique, pour endormir le client. La réponse passe-partout, c'est on travaille dessus, mais on ne sait pas quand le service redeviendra à la normale. Au lieu de faire des sondages bidon, qui sont filtrés pour la direction (Palier B et A). Vous devriez faire des suivis sur les troubles non résolus et tenir avisé vos clients des progrès. Démontrer de l'empathie envers vos clients. Vous devriez revenir à la base et donner le cours Customer Satisfaction Skills de Xerox à TOUS les conseillers de première ligne. J'ai vu la différence que cela fait, car je l'ai enseigné pendant des années pour Bell Canada, au Québec, en Ontario et dans Les Maritimes.

Merci.
",1
338501,22-FEB-12,21-FEB-12,William,,en,74.14.6.195,seiden_family@sympatico.ca,15005548,000000123430643,5,5,,5
338502,22-FEB-12,21-FEB-12,Ahmed,,fr,184.144.188.71,claude.trudel3@sympatico.ca,14996202,000000123414369,4,4,"Début de l'appel très désagréable avec le mix enregistré et numéros, choix, voix pas très rassurante, etc...suite encore compliquée, numéros, questions de sécuritées une deuxième fois... par contre vers la fin votre repr.sentant a ét. très bien, il a vraiement pris le temps de bien expliquer. J'ai terminé en disant que je devais comparer avec vidéotron avant de prendre ma décision.",1
338503,22-FEB-12,17-FEB-12,Andrew,,en,74.14.2.121,vlambert49@sympatico.ca,14963622,000000123346579,4,4,"If there was some way, like an auto phone call to let us know that there is a problem with tower, then I would know it was not my equipment. Thanks",5
338504,22-FEB-12,21-FEB-12,Kay,,en,69.158.4.179,jdraffin@sympatico.ca,14999676,000000123424091,5,5,,5
338505,22-FEB-12,21-FEB-12,Khalil,,fr,70.55.178.97,sylvie177@sympatico.ca,15006410,000000123421611,3,3,,3
338506,22-FEB-12,21-FEB-12,Elmer,,en,204.50.157.66,g.rico@sympatico.ca,14998072,000000123439611,4,4,Follow up.,5
338507,22-FEB-12,21-FEB-12,Aquiles,,en,184.147.40.226,alan.brewster@sympatico.ca,14994266,000000123433074,3,3,"i was not clear on the difference between bell.net and windows live mail. hence, subsequent call.",3
338508,21-FEB-12,20-FEB-12,Zouhair,,fr,70.51.44.135,roger.corneau@sympatico.ca,14991102,000000123394332,5,5,"Intervenant sympatique, connaissant et accueillant. 
",5
338984,22-FEB-12,21-FEB-12,Mouna,,fr,184.144.237.60,ram2011@bell.net,15004454,000000123415016,4,4,,4
338985,22-FEB-12,21-FEB-12,Carlton,,en,76.68.140.187,watsonwe@sympatico.ca,15007302,000000123437056,,,I thought the issue was resolved the last time so I am not giving an opinion at the moment.,
338986,22-FEB-12,21-FEB-12,Asra,,en,64.231.212.212,roy.lynne@sympatico.ca,15005068,000000123430823,2,,By having the correct information.I was supposed to get a new modem delivered I hadn't received it but was told your info said it had been delivered I had to call purolater that was told it had to be returned to you as the address label had no street name on it so had to call back hopefully there is a modem on its way now but wait is unsatisfactory. ,
338987,22-FEB-12,21-FEB-12,Mohammed Zaid,,en,70.49.247.211,terrance.wills@sympatico.ca,15006552,000000123413973,2,,Having a representative I could understand,4
338988,22-FEB-12,21-FEB-12,Ali,,en,69.158.174.49,gord.flo.daley4@sympatico.ca,14998552,000000123420121,5,4,,4
338989,22-FEB-12,21-FEB-12,Ahmed,,en,70.26.128.197,patrickbriggs@bell.net,15003838,000000123418460,5,5,,5
338990,22-FEB-12,22-FEB-12,Nandhini,,en,184.148.127.10,pelen@sympatico.ca,15003994,000000123440548,4,4,Nothing,4
338991,22-FEB-12,21-FEB-12,Mir,,en,184.146.81.246,landdlyall@sympatico.ca,15001108,000000123427036,4,5,"nothing,he told me exactly what to do",3
338992,22-FEB-12,06-JAN-12,Manel,,fr,184.146.240.104,samir_terkmane@sympatico.ca,14515744,000000122366764,5,5,,5
338993,22-FEB-12,17-FEB-12,Juan Carlos,,en,76.68.99.128,ARDITH7@sympatico.ca,14950938,000000123337079,1,1,"SOMETHING WRONG HERE!

I answered all the questions as ""Not at all"" as otherwise I could not submit my comments.

I didn't call on Feb 17/12 or speak to a Juan Carlos.

I don't use the e-m address related to this supposed call as it was accessed last year and Bell gave me a new e-m address, which I use.  Contacts were advised to use the new e-m address.

I was also advised that Bell was unable to delete this old accessed e-m address and I don't know why.

I do check this useless accessed e-m  address from time to time and still get e-m's.  It's an inconvenience.

Please have someone from Bell, who speaks English, call and explain why my old, accessed e-m can't be deleted.  It would be ideal if this old address was deleted.

Waiting for a call with good news.

",1
338994,22-FEB-12,21-FEB-12,Rahim,,en,174.95.66.194,keith.macleod@sympatico.ca,15000734,000000123429998,5,4,,5
338995,22-FEB-12,21-FEB-12,Joy,,en,174.95.66.194,keith.macleod@sympatico.ca,15000736,000000123434097,2,1,Made Bell aware that the GUIDE in the RECORDNOW program is faulty.  It is fixed on 9 channels and will not scroll to all the other channels.  I was advised that Bell is aware of this problem and is working on it.  It took two dept. transfers and about 30 minutes to get to this answer.,3
338996,22-FEB-12,21-FEB-12,Zahid Ahmed,,en,64.231.148.64,jb.dunbrack@sympatico.ca,14999602,000000123432954,5,5,"Nothing. The customer care representative was clear, courteous and helpful.",5
338997,22-FEB-12,21-FEB-12,Manel,,fr,174.95.114.241,jeansou@sympatico.ca,14999734,000000123427680,4,4,,3
338998,22-FEB-12,21-FEB-12,Luis,,en,65.94.90.65,cheryl.elly@sympatico.ca,14996042,000000123428723,4,4,,5
338999,22-FEB-12,21-FEB-12,Darwin,,en,70.25.1.177,sbeard@sympatico.ca,15005472,000000123436394,5,5,,4
339000,22-FEB-12,17-FEB-12,Wahida,,fr,70.53.215.77,realbonnier@bell.net,14961272,000000123340946,3,1,"Problème résolu 22/02/12 13:30hrs; donc 5 jours après avoir contacté 4 ou 5 conseillers et 3 testeurs haute vitesse. Le premier testeur devait envoyer un technicien dimanche qui n'est pas venu. Ce fut finalement le testeur du 22-02-12 qui se décida d'envoyer un technicien. Le problème fut résolu en une heure. Transformateur de l'alimentation électrique du modem.
Véritable course à obstacle et ce n'est pas la première fois.",1
339001,22-FEB-12,03-FEB-12,Dylan,,en,70.24.174.162,lukesauve@sympatico.ca,14846774,000000123035912,1,1,It has been 19 days since dealing with Bell and I have not received what was promised a free PVR. If I don't get by Friday 2012 February 24 I AM CANCELLING EVERYTHING WITH BELL AND MARCHING OVER TO ROGERS. VERY DISAPPOINTED!!,1
339002,22-FEB-12,15-FEB-12,Douglas,,en,184.147.218.85,Quick.Douglas@sympatico.ca,14925350,000000123297531,5,5,,5
339003,22-FEB-12,21-FEB-12,Zied,,fr,70.29.252.208,gillespigeon@bell.net,14998424,000000123436126,3,1,"augmenter le volume a plus de 10 photos ou fichier.les autres fournisseurs le font alors ca porte Èa réfléchir sur mon fournisseur J,ai 3 services sur le compte de ma mere + mon cell avec bell et jamais de rabais ma case postale est pleine de pub",
339004,22-FEB-12,21-FEB-12,Snehalatha,,en,174.94.36.41,mattwilliams1@sympatico.ca,15002424,000000123423842,1,1,"As a loyal bell customer I deserve better, I had a question for bell re srvice and I was on hold for 6 minutes , then a bell rep came on the phone with a accent that I had difficulty understanding and asked where he was and he astounds me by telling me he is in India. I could not get my question resolved because of this . I asked to speak to a rep in Canada and I got no response to this only a dead line . As I write this complaint my tv sat has been down for just over 45 minutes this is becoming unacceptable as the down time on the sat. when the storm is 100 miles away is becoming a problem as I look at this as a service I am paying for and not receiving . something has to improve or I will be looking to get compensation for the down time .       ",2
339005,22-FEB-12,19-FEB-12,Houcem,,fr,70.48.126.238,gaetandionne@bell.net,14976010,000000123381621,5,5,,5
339006,22-FEB-12,21-FEB-12,Abir,,fr,174.89.78.87,lucie.belle@sympatico.ca,15001694,000000123422441,3,3,etre plus complaisant,3
339007,22-FEB-12,21-FEB-12,Hector,,en,68.200.159.246,bertcosman@sympatico.ca,14995104,000000123416128,5,5,,5
339008,22-FEB-12,20-FEB-12,Elmer,,en,70.51.224.141,gerisue3@sympatico.ca,14985194,000000123411873,5,5,"Nothing, Tech was wonderful.",5
339009,22-FEB-12,21-FEB-12,Ayoub,,fr,76.67.198.191,villeparisis@sympatico.ca,15007166,000000123422814,5,5,rien,5
339010,22-FEB-12,21-FEB-12,Nourmene,,fr,65.92.253.58,luc.chapdelaine@sympatico.ca,15001672,000000123429002,5,5,,4
339011,22-FEB-12,21-FEB-12,John,,en,174.89.62.127,tom-legacy@sympatico.ca,15006780,000000123417517,5,5,"Nothing.
John your rep was extremely helpful with my problem. He in fact helped me solve another problem that I hadn't originally called about and fixed that as well.",5
339012,22-FEB-12,21-FEB-12,Gavin,,en,64.231.109.65,virginiafung88@bell.net,15007194,000000123429701,5,5,no suggestion,5
339013,22-FEB-12,18-FEB-12,Snehalatha,,en,174.95.16.32,gpw@sympatico.ca,14967504,000000123367102,1,1,,3
339014,23-FEB-12,22-FEB-12,Gopinath,,en,74.15.101.126,p.alabrie@bell.net,15015754,000000123457327,5,4,"Main problem is my hearing, not Gobis faule. He was most patient. ",5
339483,23-FEB-12,22-FEB-12,Mildred,,en,184.146.141.217,aelaes@sympatico.ca,15008178,000000123458130,5,3,"As a faithful Bell customer in spite of Cogeco phone salespersons telling me I was foolish to stick to Bell for my phone and internet services, I do feel that Bell is not taking care of its customers and therefor is absolutely bound to lose them in the end. 
 
I found out that my cost for internet service was out-of-line when my son arranged to get it, after moving back to Ontario, for far less that I was paying.  This prompted my call to Bell and, as a result, I learned that I have been paying almost 60% more for these services than most.  In spite of this, Bell always found it possible to increase the cost of these services frequently to the point where I was paying over $125 per month for basic phone and out-dated high speed internet service. 

 To answer your question, no customer should have to contact their service provider to find out that they are paying what can only be called ""RIP OFF"" fees and have obviously been doing so for many years which adds up to some incredible sum.  Bell is aware of the customers who are paying far more than newer customers and, with all of todays technology, they could, if they wanted to, make sure that we were not being ripped off.  These are definitely NOT good business practices and I am surprised that no one has looked into them.

My cable is still with Cogeco and I intend to check with them and listen to what they have to offer as they were quite right when they told me that I was paying FAR too much for my services with Bell.

I guess that LOYALTY works both ways and the one thing that you could have done better was to look after long-term customers so that my recent experience would not have been necessary.

The one thing that Bell has going for it is that since the days of using operators for long-distance calls your phone personnel have always been the best trained and most sincere people.  Once I got past the off-shore people (where I was disconnected half-way through) and got someone in Canada, Millie, I was again happy with the personal service.  She did all that was within her scope to try to adjust this situation.  She does represent Bell perfectly.  Unfortunately, Bell business practices do not represent Bell perfectly.

",1
339484,23-FEB-12,22-FEB-12,Isabelle,,fr,70.30.176.158,marius25@sympatico.ca,15014572,000000123455460,3,4,Je n'ai aucune confiance à Bell en ce qui concerne les ententes conclues au téléphone. Je doute même que cette entente devienne effective si je ne recommunique pas avec vos services. Vous avez toute une côte à remonter pour rétablir la confiance...,2
339485,23-FEB-12,22-FEB-12,Diedra,,en,76.68.96.74,glenda508@sympatico.ca,15011652,000000123452069,4,4,,4
339486,23-FEB-12,22-FEB-12,Amine,,fr,76.71.178.199,manonfarmer@bell.net,15014360,000000123458522,5,5,"pour le service Internet AUCUN problème pour la TÉLÉVISION c'est l'horreur (on me renvoie la balle d'un tecyhnicien à l'autre, on me donne des rendez vous qui sont annulés sans que je ne le sache, ¸on me dit qu'on m'appellera et j'attends toujours... Désastreux",
339487,23-FEB-12,22-FEB-12,Irving,,en,174.93.219.56,jeanso@sympatico.ca,15012596,000000123443944,5,5,"This has nothing to do with the customer care I received yesterday which was great because I got to talk to a person, BUT I do want to say Bell requires too many passwords. Every time I try to use your website I get snared up in passwords -- which one are you asking for? My Bell? my wireless modem? my billing information? my satellite dish? my phone? Can't it be clearer, simpler?
",4
339488,23-FEB-12,22-FEB-12,Yosimar,,en,74.15.99.65,j.mcilquham@sympatico.ca,15012264,000000123442891,5,5,,5
339489,23-FEB-12,22-FEB-12,Laddavanh,,en,70.53.226.115,wendy.woo@sympatico.ca,15018528,000000123450382,5,5,,4
339490,23-FEB-12,22-FEB-12,Wayne,,en,174.92.80.190,danddpage@sympatico.ca,15010150,000000123443419,4,4,Not kept me on hold for so long ,4
339491,23-FEB-12,22-FEB-12,Aswathy,,en,64.231.179.125,magister@sympatico.ca,15014282,000000123460763,3,3,,3
339492,23-FEB-12,22-FEB-12,Noureddine,,fr,70.24.196.38,christiane.suzor@bell.net,15009746,000000123453033,5,3,"le problème datait de la semaine d,avant. Et c'est au départ que nous aurions du obtenir de l'aide plus spécifique d'un technicien.",4
339493,23-FEB-12,22-FEB-12,Med Hedi,,fr,174.93.228.159,johannedenis@sympatico.ca,15012918,000000123450817,4,2,"Un petit bémol le technicien n'est pas encore venu à la maison, alors difficille pour moi de dire que tout est réglé à ma grande sastisfation.
 Nous sommes le 23 févirer le tech. vient le 27 février. Donc à voir pour la satisfaction . Pour le service de préparation du dossier très bien .Eddy et la pti demoisselle que j'ai oublié le nom tout est OK",4
339494,23-FEB-12,22-FEB-12,Khaoula,,fr,174.91.200.93,pl.camp@sympatico.ca,15016130,000000123454174,5,5,"Votre technicienne a résolu le problème avec moi avec une patience exemplaire et une parfaite gentillesse.  Vous savez, j'ai 76 ans, et je suis presque nul en informatique.  Qu'à cela ne tienne: elle m'a pris par la main pour me faire régler le problème avec une grande compétence et beaucoup de talent pédagogique.  Prenez soin d'elle, elle est parfaite!",5
339495,23-FEB-12,22-FEB-12,Kyle,,en,74.15.149.216,marvin.richards@sympatico.ca,15014638,000000123464315,5,5,The previous 2 calls that I made could have been answered the way that this Rep handled my call.,5
339496,23-FEB-12,20-FEB-12,Rhyah,,en,76.69.29.247,clarkgh@sympatico.ca,14983134,000000123400401,5,5,nothing,5
339497,23-FEB-12,21-FEB-12,Dinesh,,en,69.159.3.63,s_w.brown@sympatico.ca,15005266,000000123423984,4,4,"For some reason my wife,s computer rebooted with over one years backlog of 7000 e-mails which she spent hours deleting.  We are not sure what caused this. She was angry at me for doing this to her.",3
339498,23-FEB-12,22-FEB-12,Joseph,,en,174.89.61.153,tom.leadston@sympatico.ca,15018098,000000123445068,4,4,"Firstly, I called regarding my telephone line, not my Internet service. My telephone line was ""crossed"" with another number and when callers called the other number, it would ring on my line.  When I answered, I would tell the caller they had dialed the wrong number.  There was no interference, on the line and while on my own line, no other conversations could be heard.  It happens that the other telephone number had been assigned to my account, as an extra line - part of the new package I signed up for, Feb 1st.  Joseph and then the tech, Jay, assisted me and the other number is now no longer in service.  The confirmation number of the assistance was/is # 82994720",5
339499,23-FEB-12,22-FEB-12,Denise,,en,70.26.24.73,johnsonpaul@sympatico.ca,15012966,000000123451423,5,5,,5
339500,23-FEB-12,22-FEB-12,Omar,,fr,69.156.65.54,roger.morissette3@sympatico.ca,15016736,000000123442944,4,4,Oui car cela a pris 2 personnes pour résoudre le problème,5
339501,23-FEB-12,21-FEB-12,Ryan,,en,65.92.3.219,vsbryson@sympatico.ca,15007260,000000123421195,5,5,Can't think of any!,5
339502,22-FEB-12,16-FEB-12,Faouzia,,fr,174.92.90.101,mouradfaci@sympatico.ca,14946686,000000123322562,5,5,,5
338034,23-FEB-12,22-FEB-12,Aymen,,fr,65.93.49.219,sdionne69@sympatico.ca,15017172,000000123444874,4,3,"Que je puisse avoir la chance d'identifier le programme sur mon ordinateur qui cause possiblement des problèmes avec ma connexion internet. Je me debrouille assez bien en informatique, et là, on me recommende de faire appel à un technicien informatique....",4
338035,23-FEB-12,22-FEB-12,Linda,,en,174.91.53.97,klrick@sympatico.ca,15013515,000000123441808,4,5,"Nothing on February 22,2012.  My inquiry was a follow up to a call I made February 2, cancelling my service.
On that day I was bullied, made wait and told I would be charged if I did not return my modem in the box, with label provided by Bell by the date of cancelation of service. I had not received the labels and did not have any intention of paying further. Secondly I was told if I stayed with Bell he could garantee that I would no longer receive solicitation calls even though I have been on both the National Registry (which he informed me had no jurisdiction over Bell) and Bell's do not call list for years.  Also, he stated that Bell would provide cheaper service than the new provider even though he did not know either the provider or the amount.  
The unrelenting solicitation calls, and the bullying may be working with a younger generation, however, we seniors do not appreciate them. Linda Employee XZ2840 who I spoke with on Feb.22, Stated that I had 15days following cancellation to return the modem and that the label would be sent out.
If all customer service reps were like Linda, I would not be chaning providers after 44 years.We will be cancelling all our Bell services.  Any further questions will be relative only to my experience on Feb 22.",4
338036,23-FEB-12,21-FEB-12,Joshua,,en,184.144.16.14,vance.athome@sympatico.ca,15007064,000000123419334,3,3,"Josh was 1 of 4 people I had to talk to to follow up on a loyalty incentive that was suppose to be processed but somehow didn't show up on my bill. I was very satisfied on the original call but not very satisfied when I had to call back to resolve the same issue. I will have to wait to see if the issue is resolved on my next bill. I will have to pay $100 in overbilling until the loyalty billing incentives are made to my bundled bill. A billing memo was made on my account, since there were issues with the Bell system at the time I called.  The overall experience took over an hour on the phone to resolve.",3
338037,23-FEB-12,22-FEB-12,Feres,,fr,174.89.215.101,gauber@sympatico.ca,15011446,000000123455939,4,4,Il y avait une mauvaise ligne et beaucoup de bruits de fond et j'entendais mal le représentant. J'ai dû parler fort et le faire répéter quelques fois...On aurait dit qu'il parlait d'un mauvais téléphone cellulaire...,4
338038,23-FEB-12,22-FEB-12,Mariem,,fr,76.65.171.11,f.plante@sympatico.ca,15011060,000000123445193,5,4,Ce que l'on m'a expliqué m'a convenu. De meilleurs tarifs pour internet seraient les bienvenues.,5
338039,23-FEB-12,22-FEB-12,Sukanya Mukherjee,,en,70.27.60.222,marion.durnin@sympatico.ca,15014558,000000123454245,5,5,Not Sure,5
338040,23-FEB-12,22-FEB-12,Andrea,,en,64.201.162.253,pk1970@sympatico.ca,15016128,000000123464139,4,4,"My internet and home phone service have each been disrupted twice in the last two months.

My phone service was cut off due to errors made by techs at the junction box. 

My internet was not running at the speed i was signed up for.

Although each case was readily repaired by courteous and professional techs/phone support, four instances in such a short time frame can lead to doubts regarding reliability.

That being said, i'm hoping this was an isolated incident and am actually looking forward to signing up for Fibe TV when available in my area.",4
338041,23-FEB-12,16-FEB-12,Patrick,,en,67.71.125.181,gerald_scott@sympatico.ca,14942308,000000123317321,3,4,"I had a lot of problems regarding my computer due to cannot operating the internet.   I am not familiar with the
operation in a lot of matters.   The servise man did a good job and he did 
relize the problem I had lacking of
knowledge.",5
338042,23-FEB-12,19-FEB-12,Stephen,,en,69.158.40.221,twoday@sympatico.ca,14980314,000000123388796,3,3,"The first two tecnicians were not very helpful and referred me to another geentleman who was named Jordan. He was very good but unfortunately someone at our end hung up the phone. The second person was equally as informative and advised they would fix the problem within 24 hours which did not happen.
However, on this date February 23/12 a technician by the name of Kris was marvellous and cleared the problem post haste. Following relates to his assistance. ",5
338043,23-FEB-12,20-FEB-12,Jordan,,en,67.71.125.181,gerald_scott@sympatico.ca,14985180,000000123403930,4,4,"
the service man arrived at my home shortly after 8.oo am and he did a good
job regarding the internet problem I had for a long time.   It made my happy to see the computer is working.",5
338044,23-FEB-12,22-FEB-12,Cristobal,,en,76.67.106.29,robert_browne@sympatico.ca,15016650,000000123450174,4,4,"my call was referred to Brother printers, who solved my printer problem.",5
338045,23-FEB-12,22-FEB-12,Ramzi,,fr,174.89.99.131,mariette.fugere@sympatico.ca,15014518,000000123451634,5,5,"Rien, tout s'est déroulé parfaitement, la personne m'a suivi dans ma démarche et m'a très bien guidée....parfait.",5
338046,23-FEB-12,20-FEB-12,Med Aymen,,fr,67.71.22.89,flgo@sympatico.ca,14984744,000000123394619,5,5,,5
338047,23-FEB-12,22-FEB-12,Rene Jose,,en,64.229.230.156,neil.reilly@sympatico.ca,15015448,000000123453775,5,4,,
338048,23-FEB-12,22-FEB-12,Prue,,en,74.14.27.205,fruch@sympatico.ca,15011324,000000123453130,4,4,"I feel that I shouldn't have to phone up to get a new ""promotion"" each year.

Also wish we could get the Bell Yellow pages that include the white pages for St. Catharines, Welland and Niagara Falls.  The one I have for 2009-2010 is getting very tattered from being used so much.

These are not Prue's problems, she was very good.",3
338049,23-FEB-12,13-FEB-12,Brad,,en,50.101.76.189,evapete@sympatico.ca,14904878,000000123241770,4,4,,4
338050,23-FEB-12,22-FEB-12,Moses,,en,70.52.72.190,d.darragh@bell.net,15010070,000000123456933,5,5,Reduce hold time,4
338051,23-FEB-12,22-FEB-12,Darlene,,en,70.29.89.247,downham7@sympatico.ca,15010686,000000123456336,5,5,"NOT RAISED YOUR ...... RATES Jan, 2012",5
338052,23-FEB-12,22-FEB-12,Joseph,,en,70.54.35.215,rachpaq@sympatico.ca,15016290,000000123454757,5,4,Joseph was very helpful very polite and I was pleased with his service.,5
338053,23-FEB-12,22-FEB-12,Melvin,,en,70.26.0.174,valwillis@sympatico.ca,15018278,000000123457416,5,5,,4
338054,23-FEB-12,22-FEB-12,Danielle,,en,174.95.137.54,johnlynnkewell@sympatico.ca,15012956,000000123456786,3,3,,4
338055,22-FEB-12,17-FEB-12,Rolando,,en,184.147.228.100,dianemcchesney@sympatico.ca,14954218,000000123338033,1,1,Actually show up for the call!  No one actually showed up.  I have had numerous conversations on the phone with your customer service. My appointment with Bell was booked three times as the technicians did not show up. I would appreciate that you check the current service history and contact me by phone rather than email me for follow up.  Thank you.   ,1
338509,21-FEB-12,20-FEB-12,Alun,,en,24.156.200.158,jaymar@sympatico.ca,14986304,000000123404435,1,3,You should offer loyal customers your super deals before they call to cancel their service. It's too late once we call to cancel. Another service has already been set up. You should also inform customers when the service plan changes. That is twice now that I have accidentally come across new pricing plans after having paid too much for severfal months after new services/plans have been introduced.,1
338510,21-FEB-12,20-FEB-12,Hanene,,fr,74.14.211.223,lucie.legare078@sympatico.ca,14988136,000000123391769,3,4,,4
338511,21-FEB-12,20-FEB-12,Haythem,,fr,204.101.237.139,crrochat@sympatico.ca,14983350,000000123393048,4,4,,5
338512,21-FEB-12,19-FEB-12,Maurice,,en,206.47.102.162,mlines@sympatico.ca,14978212,000000123388562,5,5,"Not messed up my bill two months in a row, So i wouldn't have to call in the first place.",3
338513,21-FEB-12,20-FEB-12,Cherine,,fr,184.145.190.157,patricemil@sympatico.ca,14990078,000000123406255,5,5,"Elle a donné le meilleur de sa connaissanse pour une femme professionnelle de son domaine en électronique.
je la félicite .
Je la remercie pour le temps qu'elle aloué avec moi.
Patrice Miller.",5
338514,21-FEB-12,20-FEB-12,Liza,,en,70.53.84.231,deborah.mclean@sympatico.ca,14983754,000000123391947,5,5,,5
338515,21-FEB-12,20-FEB-12,Ricardo,,en,174.94.46.190,marsavard@sympatico.ca,14988672,000000123405648,4,5,"If the problem would have been fixed like it was suppose to have been at 3pm with the chat lady Carla, I would not have had to make the call again at 5pm.",5
338516,21-FEB-12,20-FEB-12,Sowjanya,,en,64.231.205.61,ellyandjim@bell.net,14984392,000000123400587,5,5,,5
338517,21-FEB-12,17-FEB-12,Med Mehrez,,fr,174.95.244.30,jjmmatteau@sympatico.ca,14956880,000000123343636,4,5,Non,4
338518,21-FEB-12,20-FEB-12,Carlton,,en,70.54.81.159,roy.leigh@sympatico.ca,14991251,000000123395188,5,4,Have higher speed of internet in Kingston. As it is I have lag time doing responses to a language course I'm taking. They (Rosetta Stone) suggests I should have upload and down load speeds of at least 5920 (kpbs). Alas in Kingston the best I can get is download of 5919 kps and upload of 661 kps which gives me a lag time of up to 30 or 40 seconds.  ,4
338519,21-FEB-12,15-FEB-12,Leila,,fr,184.145.251.158,d.turc@bell.net,14927710,000000123296190,5,5,Tres bien les explications avec mademoiselle Leila.,5
338520,21-FEB-12,16-FEB-12,Roberto,,en,70.52.169.90,shaunyoung2@sympatico.ca,14949108,000000123331326,5,5,,5
338521,21-FEB-12,19-FEB-12,Jessica,,en,67.71.82.181,reganroach@sympatico.ca,14979000,000000123385201,4,2,"two remote accesses from your agents, previous errors in your billing information - it appears that BELL has issues with a Mac computer. I have not been able to access my account via bell.ca on both occasions the agents appeared to have it set up, but after the call, I cannot access my account via your website. its taken hours of my time for same problem, only when the ""correction"" is completed, I have a new problem. this takes much time and I'm fed up. The agents have been very pleasant which keeps me with your company, however, ",3
338522,21-FEB-12,19-FEB-12,Rene Jose,,en,70.51.176.85,patrick_guy@sympatico.ca,14978608,000000123381155,4,4,Everything was taken care of.,4
338523,21-FEB-12,20-FEB-12,Alexandre,,fr,70.30.187.120,josselin.perron@sympatico.ca,14986958,000000123402845,5,5,cetait parfait alors difficile de faire mieux .merci,5
338524,21-FEB-12,18-FEB-12,Mindy,,en,174.88.25.124,ltam@bell.net,14969510,000000123376851,4,4,,4
338525,21-FEB-12,20-FEB-12,Tess,,en,184.145.4.145,nikojane@bell.net,14989730,000000123395731,2,2,The customer service rep did not know the information about the speed and bandwidth needed to stream NetFlix on my TV.  I increased my service bt I'm not confident it is appropriate.,2
338526,21-FEB-12,20-FEB-12,Malek,,fr,67.68.225.242,ccc.gauthier@sympatico.ca,14982858,000000123410394,4,2,"NOUS AVONS TÉL. PAS AU BEAU SERVICE
",5
338527,21-FEB-12,20-FEB-12,Ben Bourouba,,fr,67.68.225.242,ccc.gauthier@sympatico.ca,14982860,000000123410704,5,5,"NOUS AVONS RÉSOLU LE PROBLÈME, TOUT EST FONCTIONNEL MAINTENANT.  Merci beaucoup",5
338528,21-FEB-12,15-FEB-12,Ivan,,en,64.228.142.244,johnlewis@sympatico.ca,14931264,000000123298697,5,4,,5
338529,21-FEB-12,20-FEB-12,Alvaro,,en,76.64.160.12,linda.dix-gibson038@sympatico.ca,14987904,000000123412972,5,5,Nothing. A representative answered the telephone on the first ring... very impressive!  No waiting on hold for 20 minutes.  Alvaro was very pleasant and helpful and did an excellent job.  ,5
338530,21-FEB-12,20-FEB-12,Kevin,,en,65.95.250.212,sitat@sympatico.ca,14991866,000000123399737,3,4,"In the beginning of the call, the representative sounded abrubt and he made me feel like I am an ignorant and a disturbance. However when I asked him if the call is being recorded and I confirmed his name ""Kevin"", his attitude changed and he solved my problem.  He has the knowledge, he just need to work on his communication skill.",4
338531,21-FEB-12,16-FEB-12,Alex,,en,174.88.55.32,peter.pulman@sympatico.ca,14947500,000000123323056,4,4,,4
338532,21-FEB-12,18-FEB-12,Aymen,,fr,174.95.231.208,j_dupuy@sympatico.ca,14967964,000000123364524,4,1,"Votre représentant a du passé le problème à la centrale pour mon problème de modems et il devait me rappelé mais il mon jamais recontracté.
Après 48 heures j'ai du refaire toute la démarche de nouveau.",3
338533,21-FEB-12,26-OCT-10,James,,en,216.121.180.141,csdcat@sympatico.ca,9729093,000000112398219,,,do you refund when email power out is down,
338534,22-FEB-12,19-FEB-12,Souhir,,fr,76.69.195.246,rui_yang@sympatico.ca,14979322,000000123386954,3,3,,3
338535,22-FEB-12,31-JAN-12,Mouna,,fr,70.26.234.187,selpoivre@sympatico.ca,14809306,000000122952397,1,1,"
 le 21 Fev/2012, ce matin 9.00am,à 10.00am,,travail
super imortant avec internet et mon bureau, encore le service à couper,
et (ENCORE)CE soir 23.30hrs (partie de poker)EN LIGNE,($$$)
encore couper?? s.v.p trouver le(s)problème(s),,je SUIS encore  INSATISFAIT+++",1
338536,22-FEB-12,21-FEB-12,Carole,,en,64.231.206.9,gdmcphail@sympatico.ca,14998202,000000123414658,5,5,none,5
338537,22-FEB-12,21-FEB-12,Oliver,,en,70.27.62.145,sjbeck@sympatico.ca,15005858,000000123439098,5,5,Nothing! Your representative was polite and professional and resolved my issue.,5
338538,22-FEB-12,21-FEB-12,Siobhan,,en,70.30.135.6,bridger61@sympatico.ca,14995440,000000123438259,5,5,Not a thing!,5
338539,21-FEB-12,20-FEB-12,Priya,,en,70.48.214.104,nedm@sympatico.ca,14989608,000000123408274,4,4,,4
338540,22-FEB-12,16-FEB-12,Melissa,,en,64.102.249.6,jack.trimmer@sympatico.ca,14943274,000000123332864,2,2,"Loyalty rep was probably the least knowledgeable/cordial of the loyalty reps I worked with.  She also failed to book my install for Tuesday, which resutled in two more calls to the call centre and my waiting around home all day.  Definitely not what I expect from a loyalty/customer sat situation.",2
338541,22-FEB-12,21-FEB-12,Rim,,fr,70.52.43.51,franchou1251@sympatico.ca,14997956,000000123419690,4,4,,5
338542,22-FEB-12,21-FEB-12,Edwin,,en,74.14.183.179,miro_balcar@sympatico.ca,15002914,000000123436928,5,5,,5
339015,23-FEB-12,22-FEB-12,Jessica,,en,69.158.79.21,amacgill@sympatico.ca,15008366,000000123453546,4,4,"My recent experience was positive.  However I question, why it took so long for Bell to point out to us that we were paying for services we were not using.   ex. MSN Premium Service and the Personal Vault.  In addition, I never recall having been advised that we could purchase our modem for a one time fee instead of leasing it. In this day and age,  Bell would substantially increase their customer loyalty if they looked for ways to help them save money.
The best advertising and referral is a happy existing customer.",4
339016,23-FEB-12,21-FEB-12,Aria,,en,76.65.22.57,r.anshilevich@sympatico.ca,15004350,000000123422088,5,5,,5
339017,23-FEB-12,22-FEB-12,David,,en,174.95.54.68,j.kendall@sympatico.ca,15012258,000000123450992,5,5,,5
339018,23-FEB-12,21-FEB-12,Matthew,,en,50.100.210.131,j.muscat@bell.net,14999348,000000123425383,4,3,,4
339019,23-FEB-12,22-FEB-12,Amy,,en,184.147.2.99,lcrowley@bell.net,15013804,000000123451917,4,4,,3
339020,23-FEB-12,22-FEB-12,Saber,,fr,184.145.186.97,jeanlucie@sympatico.ca,15012574,000000123455531,5,4,,5
339021,23-FEB-12,22-FEB-12,Rene Jose,,en,76.71.150.192,udo.keul@sympatico.ca,15018220,000000123459776,4,4,,4
339022,23-FEB-12,22-FEB-12,Kylie,,en,76.71.150.192,udo.keul@sympatico.ca,15018222,000000123456285,5,5,,5
339023,23-FEB-12,22-FEB-12,Kevin,,en,70.52.166.149,tali14@sympatico.ca,15017826,000000123454831,5,5,Nothing he was great,5
339024,23-FEB-12,22-FEB-12,Salvador,,en,64.231.149.97,mjchauvin@sympatico.ca,15015148,000000123445194,5,5,,5
339025,23-FEB-12,22-FEB-12,Slah,,fr,70.48.111.196,mfournelle@bell.net,15014878,000000123462965,4,3,,5
339026,23-FEB-12,22-FEB-12,Guy,,fr,70.27.237.245,r_sband@bell.net,15016272,000000123453183,1,1,Offrir un meilleure respect enver votre client,1
339027,23-FEB-12,22-FEB-12,Mariem,,fr,174.92.232.76,mp.levasseur@sympatico.ca,15015306,000000123442678,5,4,Je ne crois pas,4
339028,23-FEB-12,22-FEB-12,Jessica,,en,174.95.231.144,shirley.tony.lasorsa@sympatico.ca,15017312,000000123461122,4,5,,5
339029,23-FEB-12,22-FEB-12,Behia,,fr,69.159.162.86,gatecote655@sympatico.ca,15011442,000000123441658,5,5,"Rien, tout a été parfait.",5
339030,23-FEB-12,22-FEB-12,Aymen,,fr,67.70.112.42,celine_co@sympatico.ca,15009588,000000123459178,5,5,tout a été parfait,5
339031,23-FEB-12,22-FEB-12,Edgardo,,en,67.70.205.252,kaye.taylor@sympatico.ca,15013314,000000123458600,5,5,,5
339032,23-FEB-12,22-FEB-12,Kelly,,en,70.55.67.217,n.priftakis@sympatico.ca,15015416,000000123451937,5,4,,5
339033,23-FEB-12,22-FEB-12,Alberto,,en,174.91.73.169,murphyusm@bell.net,15015376,000000123443069,4,3,,4
339034,23-FEB-12,22-FEB-12,Marc-Andre,,en,70.49.151.162,jfcolyer@sympatico.ca,15012688,000000123455768,5,5,can't think of anything,5
339035,23-FEB-12,17-FEB-12,Adam,,en,64.229.211.124,lisanblair@sympatico.ca,14958274,000000123338490,5,5,Have pick up depot in town so did not have to wait for mail which took 5 days to arrive. But not representatives fault.,4
339036,23-FEB-12,21-FEB-12,Youssef,,fr,174.93.190.31,gilles45@sympatico.ca,14998412,000000123419377,5,5,,5
339037,23-FEB-12,22-FEB-12,Ahmed,,fr,69.159.164.116,j.gagne18@bell.net,15012256,000000123449146,5,5,"rien de plus;merci",5
339038,23-FEB-12,22-FEB-12,Andre,,en,50.101.228.85,wdalley@sympatico.ca,15018510,000000123453865,4,4,,3
339039,23-FEB-12,22-FEB-12,David,,en,74.14.216.170,jblankfort@bell.net,15012510,000000123454097,5,5,I can't think of anything.,5
339040,23-FEB-12,22-FEB-12,Preety,,en,76.69.13.155,l_s_harrington@sympatico.ca,15013636,000000123442197,5,5,Nothing - all was fine.,5
339041,23-FEB-12,22-FEB-12,Walter,,en,76.64.1.17,dgargarella@sympatico.ca,15010464,000000123454963,5,5,none,5
339042,23-FEB-12,22-FEB-12,Lorraine,,en,65.92.76.41,ucre@bell.net,15018218,000000123441952,2,2,"Better understanding of billing system 
",2
339043,23-FEB-12,22-FEB-12,Oussema,,fr,67.68.134.82,mijob@sympatico.ca,15015044,000000123460840,5,5,,5
339044,23-FEB-12,22-FEB-12,Khaled,,fr,67.68.134.82,mijob@sympatico.ca,15015046,000000123454522,5,5,,5
339045,23-FEB-12,22-FEB-12,Vaishnavy,,en,70.30.86.137,bkohl@sympatico.ca,15009126,000000123449169,5,4,???,5
339046,23-FEB-12,22-FEB-12,Balaji,,en,76.64.0.87,lumchick@sympatico.ca,15014164,000000123440905,4,4,,5
339047,23-FEB-12,22-FEB-12,Mehdi,,fr,67.68.56.245,fbk@bell.net,15011130,000000123453636,5,5,Rien maintenez le même niveau de qualité de politesse et de compétence que j'ai reçu avec Mehdi et tout irra bien merci,5
339048,23-FEB-12,22-FEB-12,Bryan,,en,70.49.245.136,stonehousekd@bell.net,15017674,000000123457156,5,5,,4
339049,23-FEB-12,22-FEB-12,Mathew,,en,64.231.52.206,mcgibbo@sympatico.ca,15014746,000000123455936,5,5,"Nothing problem resolved. I did the same survey last night by phone a little bit of overkill on your part.
",5
339050,23-FEB-12,21-FEB-12,Colleen,,en,69.158.34.6,jfindlay65@sympatico.ca,14999860,000000123416142,4,4,,4
339051,23-FEB-12,22-FEB-12,Gautham,,en,174.91.71.19,ggibbons@sympatico.ca,15011568,000000123456200,5,5,Just wished when I called in the first time that they could have been as good as this guy as he actually took the time to try a few things with me and we were successful.,5
339052,23-FEB-12,22-FEB-12,Rod,,en,70.31.50.233,juanita.sumner@sympatico.ca,15013110,000000123464374,1,1,"I requested to speak to someone in Canada. I was told there are no call centres in Canada, but in the past I have spoken to Bell associates who are based in Canada.The person I spoke to was polite and tried to help but didn't tell me anything I didn't already know. My iphone (bought at Bell and I have a Sympatico account) couldn't retrive my emails yesterday at Toronto airport which has Wi-Fi. I have done so in the past but the person I spoke to said he couldn't really help me with that. I got the feeling that's not in their mandate.Up to date, I have always had the best service with Bell.",3
339053,23-FEB-12,21-FEB-12,Carmen,,en,70.49.22.99,joan.doroshenko@sympatico.ca,15000064,000000123430153,5,5,,5
339054,23-FEB-12,22-FEB-12,Med Aymen,,fr,74.15.112.209,elouadi_822@sympatico.ca,15010906,000000123441716,5,5,"rien, cétait très bon avec l'agent",4
339055,23-FEB-12,22-FEB-12,Med Ali,,fr,174.94.122.54,charlot5@sympatico.ca,15009656,000000123457308,5,5,la personne tres poli et tres gentil,5
339056,23-FEB-12,22-FEB-12,Jorge Alberto,,en,70.49.117.74,m.topa@sympatico.ca,15014232,000000123454370,4,4,,4
339057,23-FEB-12,22-FEB-12,Vijay,,en,184.147.11.214,paul.presswood@sympatico.ca,15015914,000000123441073,5,5,I was very pleased with the service I received.,4
339058,23-FEB-12,22-FEB-12,Denis,,en,70.51.96.65,kathykolotylo@bell.net,15013294,000000123443808,3,1,"50 minutes on the phone, and 2 representatives to tell me there is a problem in the area, unnecessary trouble shooting and frustration",1
339059,23-FEB-12,22-FEB-12,Dawood,,en,76.70.50.36,jkrzywonos@sympatico.ca,15012790,000000123452110,5,5,It was hard to understand the individuals they had very strong accents,4
339060,23-FEB-12,22-FEB-12,Melissa,,en,74.198.9.0,braun17@sympatico.ca,15009258,000000123456593,5,5,"Nothing, really.  The girl was very pleasant and good at her job.",4
339503,22-FEB-12,20-FEB-12,Celina,,en,70.27.50.159,larking@sympatico.ca,14987690,000000123412094,5,5,,5
339504,22-FEB-12,22-JUL-11,Katrina,,en,174.89.196.132,bryce.quigley@sympatico.ca,12672785,000000118668761,1,1,Move customer service to CANADA,1
339505,22-FEB-12,10-JUL-11,Ganesh,,en,174.89.196.132,bryce.quigley@sympatico.ca,12550409,000000118363784,1,1,Move customer service to CANADA,1
339506,23-FEB-12,21-FEB-12,Mathieu,,en,184.145.10.226,vpacione@sympatico.ca,15007252,000000123432899,5,5,keep all the help Canadian,4
339507,23-FEB-12,22-FEB-12,Stephanie,,en,65.93.199.116,lstpeter@sympatico.ca,15014110,000000123456667,5,5,,5
339508,23-FEB-12,22-FEB-12,Wayne,,en,70.26.37.89,mazella@sympatico.ca,15014712,000000123448815,3,2,listen to what the customer wants. i wanted him to backdate it to a month behind. he refussed to do it.  no idea if order was completed as he was having trouble with computer. have to call back to see if it was done,1
339509,23-FEB-12,22-FEB-12,Carolina,,en,184.144.41.175,lady.ashley@sympatico.ca,15013650,000000123455738,2,1,Heavy accent and hard to understand.  Did not always understand what I was saying. Can tell works from a scriopt as was interested in following script and not listening to what I was saying. Had to get her to focus on what I was saying.  At this point it had been hours since my first call of the day and 24 hours plus since my first unresolved call.  This is a problem with most of your help desk people.  It is easy to tell they are trained to ask certain questions and they stick to that script and and have scripted solutions.  They seem unable to think outside of that box.,3
339510,23-FEB-12,22-FEB-12,Anis,,fr,65.94.65.55,ghislaintremblay8@sympatico.ca,15011578,000000123462998,5,5,,4
339511,23-FEB-12,22-FEB-12,Mohamed Taher,,fr,70.48.120.74,tramngo@bell.net,15018154,000000123455780,3,4,,5
339512,23-FEB-12,22-FEB-12,Tyrone,,en,70.26.55.2,integrity.systems@sympatico.ca,15012182,000000123443483,2,2,"The rep. who called back left a message.  He spoke so fast and had such a heavy accent that I'm not completely sure what he said.  *If* I understood him, he gave me a work-around but it doesn't get to the root of the problem in my opinion.  I have no idea of this is/was Tyrone who handled the original call or who left me the message.",
339513,23-FEB-12,22-FEB-12,Chenrup,,en,174.94.11.150,gingerpoo@sympatico.ca,15011612,000000123455736,5,5,,5
339514,23-FEB-12,21-FEB-12,Danny,,en,70.24.151.87,byalake@sympatico.ca,14995570,000000123422207,5,5,nothing,4
339515,23-FEB-12,21-FEB-12,Danny,,en,70.24.151.87,byalake@sympatico.ca,14995572,000000123422766,5,5,,5
339516,23-FEB-12,20-FEB-12,Tarek,,fr,70.55.112.88,joseecarrier1@bell.net,14986922,000000123411976,5,4,"que le branchement de 2 televison soit
individuel comme l etais videotron....
et que la manette la distance soit plus loin.....",4
339517,23-FEB-12,14-FEB-12,Elizabeth,,en,74.14.173.98,ghadi04@bell.net,14916734,000000123267765,1,1,"stop billing me a different amount every month and adding services i never ordered. I feel you steel money from people and luckily I read my bills and I always call to correct them and your rep apologises but again the next bill comes with wrong amounts. Get your billing department together and have people that know what they are doing. Also, have more people answering the phone it can not be that every time i call i have to wait more then 30 minutes.",1
339518,23-FEB-12,20-FEB-12,Stedman,,en,65.95.21.51,noel.guerrero@sympatico.ca,14989770,000000123405058,5,5,none,5
339519,23-FEB-12,22-FEB-12,Joy,,en,184.147.233.115,s.h.m.woodward@sympatico.ca,15016914,000000123463671,5,5,,5
339520,23-FEB-12,21-FEB-12,Naveed,,en,157.130.105.30,wiri252@sympatico.ca,15007468,000000123420996,5,4,,4
339521,23-FEB-12,19-FEB-12,Erick,,en,99.246.63.126,jimfynn@sympatico.ca,14968370,000000123377940,4,4,Give the technician my cell phone number as promised but not done.,1
339522,24-FEB-12,23-FEB-12,Daniella,,en,174.95.45.236,davidw041@bell.net,15021622,000000123482988,3,3,"Bell need better Human resources 
Amonth ago my service was down because I owed $.25   Bill due again havenot received in mail and email went down again

This happened with my cell a few years ago each time the bill was due my service was shut off Finally got fed up and went to Rogers no proble since
Now it is starting with the internet - this keeps up I will switch",3
339523,24-FEB-12,18-FEB-12,Brent,,en,76.65.44.110,sandy233@sympatico.ca,14971882,000000123377728,2,2,  when new techs are hired  and don't have  the knowledge to resovle the issue  they should take the time to get help  from supervisor instead of sending out a technicain which i didn't need i shouldn't have to lie  to  cancel  technican to come to my home ,2
339524,24-FEB-12,23-FEB-12,Kyle,,en,174.88.41.232,mausi@bell.net,15026712,000000123484556,5,4,It was nice to have somebody on the phone that spoke English and I was able to understand him. FYI- The email for this survey had the content blocked because it was tagged as a suspicious email that may be a threat.,4
339525,24-FEB-12,23-FEB-12,Gabriela,,en,70.27.20.80,hrd57@sympatico.ca,15023756,000000123475605,5,5,nothing,5
339526,24-FEB-12,23-FEB-12,Phillip-Michael,,fr,76.67.201.253,langhouse@sympatico.ca,15025538,000000123486688,5,5,No   the agent gave  his 110%   in this case ,4
339527,24-FEB-12,23-FEB-12,Geetha,,en,65.95.251.87,shy@sympatico.ca,15029860,000000123471657,5,5,                                                                                                      ,5
339528,24-FEB-12,23-FEB-12,Jason,,en,65.93.44.124,bcurran5@bell.net,15020046,000000123481519,5,5,,2
339529,24-FEB-12,23-FEB-12,Adel,,fr,74.15.150.133,nicole.wragg@bell.net,15027622,000000123489161,5,4,Tout était parfait. Merci.,5
339530,24-FEB-12,23-FEB-12,Karim,,fr,70.29.163.192,mnoreau@sympatico.ca,15027274,000000123470603,1,1,"Bonjour Bell Canada,

Je crois que le Canada est un extra dans votre nom. C'est pas souvent que votre système informatique nous dirige au vers un représentant au Canada. Vous aller dire que si vous avez des agents au Canada la facture va être plus élevé. À un coût de 135$ par mois pour le téléphone et l'internet, c'est vraiment exagéré à comparé la compétition et j'ai le choix je demeure à Montréal.

Votre service à la clientèle n'est vraiment pas bon. Ce n'est pas au niveau des employés que vous avez besoin de formation. C'est au niveau de la haut direction.

C'est vraiment honteux de s'appeler Bell Canada et de nous transférer en Tunisie ou ailleurs dans le monde. C'est gens ne parle même pas notre langue ou à peine et surtout il ne peuvent rien faire à nos dossiers clients.

Les compétiteurs vous adorent. 

Merci de votre attention et je vous souhaite bonne chance.

Mathieu Noreau (client très insatisfait)
(514)257-7656
mnoreau@sympatico.ca ",1
339531,24-FEB-12,23-FEB-12,Mel,,en,184.147.168.212,kimmarkandkids@sympatico.ca,15025322,000000123469187,4,5,Nothing,4
339532,24-FEB-12,23-FEB-12,Joelle,,en,70.30.29.106,milt.conrad@sympatico.ca,15027126,000000123467351,5,4,,4
339533,22-FEB-12,19-FEB-12,Moses,,en,99.229.178.93,sbetsargis@sympatico.ca,14979546,000000123378897,1,1,Deliver The Promised Service,1
338056,24-FEB-12,22-FEB-12,Souhaib,,fr,70.48.227.99,gaby.charbonneau@sympatico.ca,15011372,000000123455310,4,3,Seulement d'offrir vos services sans tenter d'arnaquer vos clients existant.,1
338057,24-FEB-12,23-FEB-12,Samantha,,en,70.30.147.109,pstashkiw@sympatico.ca,15028512,000000123472588,4,5,Hard time hearing and understnding people people in loyalty dept.,4
338058,24-FEB-12,23-FEB-12,Jamie,,en,207.164.79.49,aomarra@sympatico.ca,15019718,000000123487979,1,1,"Have people available who know how to solve problems, find the right answers, refer more quickly to correct solutions and communicate  professionally. And not make people wait inordinately long on the phone line to get solutions to their problems. I've never had a positive experience getting help from Bell: on line, by phone, by e-mail, by regular mail nor in person at your stores. For a communications giant, your customer service is dreadful.",1
338059,24-FEB-12,23-FEB-12,Houssem,,fr,70.49.95.180,desjardins.jacques7@sympatico.ca,15021798,000000123484183,5,5,,4
338060,24-FEB-12,23-FEB-12,Guy,,fr,76.65.57.119,h-claude@sympatico.ca,15023466,000000123480275,1,1,"J'ai un problème avec les serveur de courriel de Bell. Il bloque un fichier attaché que je sais fiable. Je n'ai aucun moyen de la récupérer et vous non plus; d'après mon expérience.
De plus la ligne téléphonique s'est coupée 2 fois lors de mes appels pour tenter de résoudre mon problème.",3
338061,24-FEB-12,22-FEB-12,Umesh,,en,70.24.249.77,sdoll@sympatico.ca,15017176,000000123460719,2,1,"the technitian should be more knowledgeable. So should the second one.  They told me that some of my software was corrupted.  All of a sudded, this morning everything is working fine.  \Hopefully it will stay that way  Only conclusion that I can come to as I am on \yFi is that there was something wrong at your end.",4
338062,24-FEB-12,23-FEB-12,Harathi,,fr,174.89.214.150,j.folco@sympatico.ca,15023958,000000123477858,4,5,,4
338063,24-FEB-12,23-FEB-12,Harathi,,en,65.92.114.21,jjrobin@sympatico.ca,15024528,000000123484136,1,1,Hotmail was down but the rep did not know this.  When Hotmail came back up the problem resolved itself. Rep tried very hard to resolve problem by using a different browser.,
338064,24-FEB-12,23-FEB-12,Joseph,,en,70.51.164.88,benhudson@sympatico.ca,15020122,000000123477998,2,2,Not have someone pick up the phone and HANG UP,2
338065,24-FEB-12,22-FEB-12,Aqeel,,en,199.212.246.14,flaviathomas@sympatico.ca,15011218,000000123464841,3,3,"Bell costs are becoming ridiculously high......I would like discounts on all my services with Bell.  I have been a Bell customer for over 10 years, we have 4 cellphones, expressvu, landline phone and bell internet.",
338066,24-FEB-12,23-FEB-12,Kris,,en,69.158.40.221,twoday@sympatico.ca,15030940,000000123472081,4,4,I have already responded to this questionaire,4
338067,24-FEB-12,22-FEB-12,Yousri,,fr,65.92.221.23,annette3050@sympatico.ca,15008586,000000123454065,4,3,gardé vos promesse,4
338068,24-FEB-12,23-FEB-12,Diego,,en,184.146.174.21,gegent@sympatico.ca,15023061,000000123470871,5,4,nothing it was handled well,5
338069,24-FEB-12,15-FEB-12,Andrew,,en,184.151.63.158,theambeaus@sympatico.ca,14937114,000000123294479,1,1,Reduce waiting time for service. Most of my time was spent on hold. Have service reps. that are knowledgeable about your product....I was transferred to different depts. by a rep. only to find it was the wrong one. On two occasions on Feb.15/12 I spent over approx. 31/2hrs. on the phone trying to solve my problem but to no avail.,2
338070,24-FEB-12,23-FEB-12,Abdoulaye,,fr,70.29.222.2,spelletier16@sympatico.ca,15030052,000000123479097,5,5,,5
338071,24-FEB-12,23-FEB-12,Ben Bourouba,,fr,174.89.79.185,jolaine.rivard@sympatico.ca,15024794,000000123479559,1,1,"Je crois que si jaurais eu un jeune pro dinternet, il aurait réussi a régler mon probleme de serveur, car je crois que cest bell qui peut arranger ca, mais je vais me réessayer plus tard. ",
338072,24-FEB-12,22-FEB-12,Karen,,en,184.144.32.164,fry00@sympatico.ca,15011326,000000123457335,5,5,,5
338073,24-FEB-12,23-FEB-12,Silumula Swathi,,en,74.15.116.215,garabetian.m@sympatico.ca,15022972,000000123485239,5,4,,5
338074,24-FEB-12,23-FEB-12,Kathy,,en,65.92.68.251,rmacwilliam@sympatico.ca,15029006,000000123487309,5,5,"Absolutely nothing. It was perfect.
Problem resolved, everything explained, Kathy showed patience, was respectful, polite and very competent. Please pass along my compliments to her.",5
338075,24-FEB-12,17-FEB-12,John,,en,184.146.110.239,sander.guenter@sympatico.ca,14962010,000000123349347,,,"I don't its your fault.
I did not have the opportunity to observe my e-mail.",5
338076,24-FEB-12,23-FEB-12,Sahali,,fr,69.159.156.200,pierre.richer@sympatico.ca,15028280,000000123467845,4,5,"Lors du transfert de ma ligne résidentiel pour un cellulaire, la préposée nous avais dit que ce serait transparent pour notre ligne internet, ce ne fut pas le cas car deux mois après le transfert nous avons perdu notre connexion internet durant deux jours!!!!!Nous aurions aimé être renseignés lors de la transaction initiale. Merci de votre écoute.",4
338077,24-FEB-12,21-FEB-12,Marcos,,en,64.228.147.25,aggaiger@sympatico.ca,14994152,000000123434110,5,5,Nothing,4
338078,24-FEB-12,23-FEB-12,Melvin,,en,64.228.87.198,e-dhealy@sympatico.ca,15022206,000000123470598,5,4,"It would have been good to know on which day (a.m., or p.m.) the delivery was to be made. I didn't dare leave the house until the truck arrived, Friday afternoon about 2:00 p.m. Fortunately, all appears to be working well.  Thank you for the good service.",5
338079,24-FEB-12,22-FEB-12,Manindra Velpula,,fr,74.14.75.123,jmarclegault@sympatico.ca,15012804,000000123465243,5,5,,4
338080,24-FEB-12,22-FEB-12,Edwin,,en,67.70.110.182,duncansidey@sympatico.ca,15010750,000000123453118,1,1,I had a speed issue and the inquiry was passed to Bell high speed support group. I spoke with Ryan(?) who said he would call me back in about 10 minutes as he needed to do some line checks. I never heard back from him. As a result I phoned back to the help line 2 hours later and had to repeat my issue and try again the various same checks on my system ,3
338081,24-FEB-12,22-FEB-12,Badreddine,,fr,70.29.217.90,tzus@sympatico.ca,15018216,000000123458304,4,3,"La personne qui m'a aidée était très gentille, mais j'ai dû communiquer de nouveau. J'espère que tout est entré dans l'ordre maintenant",3
338082,24-FEB-12,23-FEB-12,Sulochana,,en,74.14.84.2,paulette.scheme@sympatico.ca,15028036,000000123488576,5,5,I would have preferred an agent in Canada although the young lady in India did a great job. We need the work here in Canada. Stop sending our work to other countries.,4
338543,22-FEB-12,21-FEB-12,Lorrey,,fr,184.144.196.240,gilles.lortie@sympatico.ca,14998408,000000123419164,5,5,,5
338544,22-FEB-12,21-FEB-12,Kevin,,en,64.231.116.234,marbill@bell.net,15002036,000000123437545,2,2,"he could have helped me,he had no patience.",2
338545,22-FEB-12,20-FEB-12,Kay,,en,65.95.141.8,fhaas@sympatico.ca,14984726,000000123403984,4,4,"informed me of the service call when i asked if there was going to be one they said no then last night i saw the e mail had to take time off work should have at least ask if this time was ok it is not 
",4
338546,22-FEB-12,21-FEB-12,Rahul,,en,76.71.94.128,tomfohara@sympatico.ca,15006800,000000123425908,5,5,not having to call in the first place !,5
338547,22-FEB-12,21-FEB-12,Samuel,,en,65.95.109.12,c_cdove@sympatico.ca,14995626,000000123414236,2,1,returned the phone call about the problem,
338548,22-FEB-12,21-FEB-12,Ibtissem,,fr,199.22.57.2,michelr1100s@sympatico.ca,15002804,000000123414911,4,4,,5
338549,22-FEB-12,20-FEB-12,Annie,,fr,174.91.246.123,jyblack@sympatico.ca,14987122,000000123406084,3,3,Avoir les memes avantages que les nouveaux clients,5
338550,22-FEB-12,21-FEB-12,Anis,,fr,70.49.53.155,realtardy05@sympatico.ca,15004586,000000123440235,3,4,"A été réglé ce matin a 10.oo hrs a.m.

le modem devrait etres changé   MERCI",5
338551,22-FEB-12,21-FEB-12,Cara,,en,184.147.11.60,mgbkay@sympatico.ca,15002706,000000123425089,4,5,,5
338552,22-FEB-12,21-FEB-12,Med Wacef,,fr,74.15.141.118,mmorisset@sympatico.ca,15003018,000000123433831,5,5,,4
338553,22-FEB-12,21-FEB-12,Andy,,en,65.92.146.6,fernej@sympatico.ca,14997832,000000123417437,2,4,"wasted time having me turning off & on unplugging & replugging I told hime I had already done, passed me to ""expert"" Marj who immediately disconnected me. I was on phone for over an hour some of the time just waiting to talk to a human then it was decided a tech. was required who could come next day They were always courteous but I was not impressed with their knowledge. Tech indicated it was a Bell change that caused problem I think support help should have been aware of the change causing a problem.",3
338554,22-FEB-12,21-FEB-12,Robert,,en,174.88.7.168,r.anderson@bell.net,15004348,000000123415178,5,5,"Nothing. The issue was addressed precisely and consicly.
Also it is a real pleasure to have dialogue with a person in this country who is well versed in the english language. My wife is bilingual french so I'm not biased. Well done from me in Ontario to you in Moncton N.B. Thank You",5
338555,22-FEB-12,21-FEB-12,Dylan,,en,76.69.131.28,pam.sloane@sympatico.ca,15003740,000000123419444,4,3,"Michelle could not give me what the actual price of internet would be,only that i would not have to pay for modem.She did give me another phone no to call,but have not done so yet,wish to compare prices with rogers as being being a senior on my own finding it hard to keep up with all the increases from every service i receive,government and hydro etc.Thank you Pam Sloane",
338556,22-FEB-12,21-FEB-12,Wayne,,en,76.64.192.127,ds.offenbacher@sympatico.ca,14997278,000000123415797,4,4,,3
338557,22-FEB-12,20-FEB-12,Ibtissem,,fr,70.29.197.242,pasdallure@bell.net,14990048,000000123396553,4,4,Tout était bien.,4
338558,22-FEB-12,21-FEB-12,O'Neil,,en,99.242.25.220,bobandwendy@sympatico.ca,14995284,000000123428275,5,5,Nothing.  The service was great.,5
338559,22-FEB-12,21-FEB-12,Ajay,,en,174.95.68.73,kcassanova@sympatico.ca,15000708,000000123417348,4,5,,4
338560,22-FEB-12,21-FEB-12,Maureen,,en,70.29.62.4,afajardo2@sympatico.ca,14994138,000000123418854,4,5,n/a,5
338561,22-FEB-12,21-FEB-12,Sulochana,,en,216.209.110.107,postmark@sympatico.ca,15004220,000000123438720,3,3,"Lady was very helpful, but we were disconnected before the problem was solved.
Also, I have great difficulty in understanding many of your offshore employees. including this lady.",3
338562,22-FEB-12,21-FEB-12,Alex,,en,204.101.237.139,karen.david@sympatico.ca,15000618,000000123427749,4,1,Get my internet up and ready.  It still as of this morning Feb 22 is not fixed.  Alex helped ad much as was able and passed me on to Christine.  The problem is at Bell's end.,4
338563,22-FEB-12,21-FEB-12,Merly,,en,70.26.47.93,raybean@sympatico.ca,15004510,000000123424253,2,3,,2
338564,22-FEB-12,21-FEB-12,Himanshu,,en,64.229.239.150,tomcod@sympatico.ca,15006794,000000123427199,5,5,NOTHING,5
338565,22-FEB-12,21-FEB-12,Edgar,,en,184.148.84.149,larry.forbes@sympatico.ca,15001136,000000123428978,5,5,,5
338566,22-FEB-12,21-FEB-12,Tara,,en,65.95.191.5,dfr@sympatico.ca,14996954,000000123417475,2,1,"My enquiry was about and $8 per month credit Patrick Olsen from the Bell Executive Office promised me.

The representative I talked to said she didn't see anything about it on my file. I asked her to contact Mr. Olsen to confirm his promise and she said she was unable to do that.

One Bell employee cannot talk to another regarding a customer issue? What kind of company is this?",1
338567,22-FEB-12,21-FEB-12,Jessica,,en,70.49.148.252,mwimmer@sympatico.ca,15003254,000000123428796,4,4,,3
338568,22-FEB-12,21-FEB-12,Ashish Prabhu,,en,70.50.91.28,pottsy_27@sympatico.ca,15004224,000000123437547,5,4,,4
338569,22-FEB-12,21-FEB-12,Carolina,,en,65.95.112.177,ron.henderson2@sympatico.ca,15004981,000000123432872,5,5,Nothing. It was great service,5
338570,22-FEB-12,21-FEB-12,John,,en,174.89.247.62,refresh@sympatico.ca,15004604,000000123413607,4,4,,4
338571,22-FEB-12,20-FEB-12,Suresh,,en,70.51.89.198,artspeed@bell.net,14981788,000000123398300,5,4,,5
338572,22-FEB-12,21-FEB-12,Ruth,,en,70.53.59.123,irenev@sympatico.ca,14999260,000000123433625,5,5,nothing,5
338573,22-FEB-12,13-FEB-12,Yves,,en,174.92.72.179,bruce.cheryljohnson@sympatico.ca,14903172,000000123250783,5,4,"Being a retired Bell Canada Computer service tech. it is a mystery to me why there isn't any routine maintenance done at any of the services that this company promotes. In our mind, there is NO EXCUSE for ""servers"", or data information systems to ""go faulty"". You aspire to ""serve"" many more customers but your routine maintenance is non-existent. In my day at the Bell, everything was done to keep services at the top of condition. Even the condition of your outside plant, shows the lack of respect you collectively have for you customers!!!",3
338574,22-FEB-12,20-FEB-12,Daniella,,en,74.14.56.63,billybob@bell.net,14982248,000000123407075,5,5,????,5
338575,22-FEB-12,21-FEB-12,Andrea,,en,70.53.111.163,tatchell@sympatico.ca,15006500,000000123427617,3,1,,4
338576,21-FEB-12,17-FEB-12,Gopinath,,en,69.159.67.36,grekul@sympatico.ca,14955716,000000123359380,5,4,I do not know.,5
338577,23-FEB-12,22-FEB-12,Colleen,,en,76.68.103.161,ted.hume@sympatico.ca,15017906,000000123455573,5,5,I do not like talking to computers. You could have the phone picked up by a human. ,3
338578,23-FEB-12,22-FEB-12,Tony,,en,174.91.45.78,hirschsimon@sympatico.ca,15012014,000000123451310,5,5,,3
339061,21-FEB-12,20-FEB-12,Suresh kumar,,en,70.54.20.199,angie.iacobelli@sympatico.ca,14981618,000000123393027,4,4,"everything went very will.. no improvements required in this instance
",4
339062,21-FEB-12,20-FEB-12,Victor Gabriel,,en,174.89.126.231,ddarcy@bell.net,14983722,000000123405543,2,2,hard to say- you had to send a techician to our house. We waited throughout the morning and he showed up 30 minutes after the 4 hour window,3
339063,21-FEB-12,20-FEB-12,Bettaib,,fr,69.156.51.200,daniellemeunier@bell.net,14983534,000000123400761,5,5,,5
339064,21-FEB-12,19-FEB-12,Kanchumarthi,,en,70.53.29.159,eleanor.plain@sympatico.ca,14975634,000000123380213,3,,,
339065,21-FEB-12,19-FEB-12,Karthika,,en,65.93.91.78,kmartins@sympatico.ca,14977238,000000123389221,5,5,,5
339066,21-FEB-12,20-FEB-12,Mohamed Amine,,fr,70.30.202.212,apierre@sympatico.ca,14981718,000000123411911,5,4,La rapidité à avoir la ligne,5
339067,21-FEB-12,20-FEB-12,Badreddine,,fr,70.51.172.148,suzanne.mandeville@sympatico.ca,14992274,000000123395956,5,5,"Ce qui a été le plus pénible fut l'attente en ligne, avant qu'un technicien me réponde. Plus de personnel serait très apprécié. ",4
339068,21-FEB-12,20-FEB-12,Cherine,,fr,76.71.199.81,jojo251@sympatico.ca,14986886,000000123410357,5,5,,5
339069,21-FEB-12,19-FEB-12,Ilona,,fr,74.15.125.25,salsec@bell.net,14979422,000000123382433,3,4,"De Remettre le poste "" DUSk"" et de remettre les poste de film "" Hollywood suite""  j'avais l'équivalent quand j'étais avec Vidéotron, et maintenant je me retrouve avec MOINS de ce que j'avais avant grrrr........",3
339070,22-FEB-12,21-FEB-12,Roshni,,en,74.14.60.52,larry.manuel@sympatico.ca,15001140,000000123439446,5,3,"On Monday afternoon, my Bell modem stopping functioning. Restarting it failed to restore it. Pushing the reset button resulted in Roshni spending 20+ minutes to set things right.  I'd like to know what could have gone wrong with my modem. Apparently, there is no way of discovering this. ",3
339071,22-FEB-12,21-FEB-12,Sabrine,,fr,70.52.96.154,nbouchard002@sympatico.ca,15003312,000000123424931,5,5,,5
339072,22-FEB-12,21-FEB-12,Krishidhar,,en,174.88.207.200,dianepark-filion@sympatico.ca,14997038,000000123436656,1,1,"With the exception of the call I made prior to the one that prompted this survey, your call centre staff generally are terrible.  I spend most of the call explaining that despite being a woman, I already re-booted the modem, I already re-booted the PC, I already released and renewed the IP addresses, I already did a hard reset, and no, it is not my router because my router is working fine. I tell them all this and they ask me to do it again, like they don't believe what I'm telling them.  Is that because I'm a woman?  It sure feels like it. I show some PC knowledge, and what do I get?  Someone telling me how to find the damn start button.  Shows me where the search bar is and what it looks like!  Tells me to type C as in Charley, M as in Mother...really? After I just told you everything I did and you think I can't find the Start button? And when I ask a question like how could my router possible have reset itself to the factory default settings when all the settings are the same as what I changed them to, can I not get a different response other than to call Link-Sys?  What am I to tell them?  The router is fine but I thought I'd call anyway?

Thankfully, my contract is up.  And the first thing I'm going to ask my new provider is ""What is your ratio of men to women in your call centre?""",1
339073,22-FEB-12,21-FEB-12,Basker,,en,65.92.27.115,captainhymie@sympatico.ca,14995694,000000123413555,4,5,no,5
339074,22-FEB-12,21-FEB-12,Susy,,en,70.29.21.222,susan.bernstein@sympatico.ca,15006318,000000123426987,5,5,"The experience was fine, but the issue of losing my security services was caused by Bell switching me to Fibe in the first place and this shouldn't have happened. I could have easily have been unprotected for a long time without knowing it and this bothers me.  ",3
339075,22-FEB-12,20-FEB-12,Emmanuel,,en,65.94.166.93,hecate@sympatico.ca,14985706,000000123396533,4,4,,5
339076,22-FEB-12,21-FEB-12,Md Jihed,,fr,69.159.97.133,france.morin2@bell.net,14997938,000000123426321,3,4,Émettre une facture adéquate au bon moment et éviter le recours au support de Bell.,3
339077,22-FEB-12,21-FEB-12,Jeanette,,fr,74.15.119.153,mounir_diallo@bell.net,15003126,000000123417074,5,5,Tout est ok,5
339078,22-FEB-12,20-FEB-12,Jay,,en,70.31.54.4,ykray@bell.net,14993394,000000123395260,5,5,NOTHING,5
339079,22-FEB-12,21-FEB-12,Dominic,,en,69.157.62.248,murph.surf@sympatico.ca,15003232,000000123436981,5,5,,5
339080,22-FEB-12,17-FEB-12,Joelle,,en,216.129.31.125,dgordon_2@sympatico.ca,14954176,000000123337199,4,1,"I set up the move of my phone, internet and satellite dish in early Jan 2012 for Feb 17, 2012. I took the day off work to be able to have all this done in one day. On Feb 17, 2012 I noticed that my internet had been cancelled and not moved. I called Bell to inquire about that. The young lady I spoke with was very helpful and corrected the work order, and stated my internet would be active on Feb 20, 2012. That did not happen. I called Bell on Tues, Feb 21, 2012 and advised the rep that my internet was still not working, that lady assured me my internet would be working by the time I got home at 5 p.m. on Tuesday. That did not happen. The lady gave me the High Speed Centre for Excellence number. I asked if that was in Canada because I will not speak to anyone in India after my last experience with them. So I get home and sure enough my internet is still not working. So I call the Centre for Excellence which of course is in India. So the lady lied to me. The person in India gave me the Freedom Bell number and I reached Joe who was very helpful but again couldn't fix the problem so he referred me to the test centre which of course is in India. However, Joe was very good to his word and explained everything to Diane who spoke English without an accent that can't be understood. Diane was very helpful but advised that a technician should have been sent out as the internet has not been set up on my phone line. So here we are Wed, Feb 22, 2012 still not internet and I was given a window between 12 and 6 p.m. for a technician to come out. That window is unacceptable and I will be calling Bell this morning to get it narrowed. It also means that I have to take off work again all because the first person back in Jan screwed up the work order. I am not happy.  The only positive part of this entire move of my equipment was the satellite service man Kevin Wiley who was excellent.",
339081,22-FEB-12,21-FEB-12,Evangeline,,en,71.43.181.156,james_mckinnon@sympatico.ca,14999500,000000123423447,5,5,nothing,5
339082,22-FEB-12,21-FEB-12,Nora,,en,70.48.249.159,pennelson@sympatico.ca,15004000,000000123417763,4,4,The individual was most helpful in every way,4
339083,22-FEB-12,21-FEB-12,Etienne,,en,74.14.156.100,mariefoley4@bell.net,15002160,000000123439604,4,2,The rep was very obliging but I should have tried to sign into my e-mail and would have then seen that the new password was not working,3
339084,22-FEB-12,21-FEB-12,Diego,,en,174.95.234.8,susanfeher@bell.net,15006328,000000123431424,5,5,,5
339534,22-FEB-12,19-FEB-12,Adnan,,en,76.67.101.239,rivy@sympatico.ca,14979118,000000123381866,5,5,was excellent!!!,5
339535,22-FEB-12,21-FEB-12,Mehdi,,fr,69.159.90.67,alholi@sympatico.ca,14994344,000000123425594,5,4,,5
339536,22-FEB-12,18-FEB-12,Jason,,fr,70.53.240.10,syl.laflamme@sympatico.ca,14972588,000000123365883,5,5,"RÉPONDRE PLUS VITE, C'EST TRÈS LONG POUR AVOIR LA LIGNE",5
339537,22-FEB-12,21-FEB-12,Balaji,,en,65.92.68.133,johnlinda@sympatico.ca,15000260,000000123413539,5,5,don't cancel my security services without asking!,5
339538,22-FEB-12,21-FEB-12,Andre,,en,69.46.99.196,ati2d@sympatico.ca,14994770,000000123427481,5,5,,4
339539,22-FEB-12,21-FEB-12,Pat,,en,67.68.41.32,karen.jenkins@sympatico.ca,15000624,000000123426170,,3,"Rogers here we come!  I don't want to live chat with bell, I want to be able to email a written complaint.  ",1
339540,22-FEB-12,21-FEB-12,Hanen,,fr,174.92.167.57,jmphil99@sympatico.ca,15000038,000000123414470,4,4,"Me faire parvenir par écrit le chemin exact pas à pas pour effacer définitivement mes courriels supprimé.
Merci",4
339541,22-FEB-12,20-FEB-12,Alicia,,fr,70.30.161.225,georges.gh@bell.net,14985166,000000123406823,5,4,regler le probleme des la premier visite de tecnicien,5
339542,22-FEB-12,21-FEB-12,Karee-Anne,,en,70.51.219.253,roger045@sympatico.ca,15004950,000000123421698,5,4,,4
339543,22-FEB-12,21-FEB-12,Stephen,,en,76.68.81.175,cperks@sympatico.ca,14996362,000000123427780,5,5,,5
339544,22-FEB-12,16-FEB-12,Himanshu,,en,70.50.185.125,mhexplor@sympatico.ca,14946238,000000123312981,5,4,"The tech help was very well spoken and polite. Very Profeesional.
Thanks again, Ron",5
339545,22-FEB-12,16-FEB-12,Srinivasan,,en,70.50.185.125,mhexplor@sympatico.ca,14946240,000000123314103,5,5,"Another well spoken person comes to my rescue, Thanks so much for your trouble - shooting assistance.
Kind Regards - Ron .",5
339546,22-FEB-12,20-FEB-12,Youssef,,fr,64.229.100.233,walterb253@bell.net,14993130,000000123408310,5,5,"rien de plus je suis satisfait et mon probleme a ete resoulue , et la dame a qui jai parlé etais dune patience avec moi et tres  aimable , merci",5
339547,22-FEB-12,21-FEB-12,Jalel Eddine,,fr,76.71.225.60,andre.bakhos@sympatico.ca,14994452,000000123422998,5,5,,5
339548,22-FEB-12,12-JAN-12,Med Hedi,,fr,184.146.240.104,samir_terkmane@sympatico.ca,14587286,000000122514739,5,5,,5
339549,22-FEB-12,03-FEB-12,William,,en,74.198.9.58,steven.smith6@sympatico.ca,14850918,000000123026846,5,5,All was looked after very well,5
339550,22-FEB-12,21-FEB-12,Dilli,,en,216.209.110.107,postmark@sympatico.ca,15004222,000000123439051,4,4,?,3
339551,22-FEB-12,21-FEB-12,Andrea,,en,65.95.224.195,judithward@sympatico.ca,15000452,000000123435322,1,1,"No one would listen to me. I tried to explain that a phone jack I had previously used for my computer modem did not work anymore.  All I got was a run around, transferred to another person, who wanted to sell me a repair package for $9.99  a month, otherwise to have a repair man come out to look at the jack would cost $99.  I have 7 phone jacks in my house  Three out of the 7 work fine with the modem, why all of a sudden does 1 not work anymore and further more 2 other jacks previously were used for my computer in past years do not work!!  Rather than pay to have someone look at the jack I'll move the computer or maybe I'll look into another service provider.  ",2
339552,22-FEB-12,17-FEB-12,Hedi Sadek,,fr,174.88.162.194,v.dube@sympatico.ca,14963428,000000123336998,5,5,,5
339553,22-FEB-12,17-FEB-12,Myriam,,fr,174.88.162.194,v.dube@sympatico.ca,14963430,000000123336941,5,5,,5
339554,22-FEB-12,21-FEB-12,Naveed,,en,70.27.132.26,jandp.freeman@sympatico.ca,14999522,000000123416916,4,4,Explain what the cause and solution was.,4
339555,22-FEB-12,09-FEB-12,Ridha,,fr,74.12.161.226,saibmoh2000@bell.net,14890760,000000123172018,4,4,,4
339556,22-FEB-12,21-FEB-12,Joseph,,en,70.51.159.17,wambas1@sympatico.ca,15007290,000000123431880,2,2,"I have been  unlucky in a switch to VOIP Service and have had no home phone since about January 25-30, and use a cell phone. We need reliable telephone service and I would appreciate some assistance in choosing the right one for our usage.",3
339557,22-FEB-12,21-FEB-12,Liza,,en,184.146.111.182,sdido@bell.net,15005516,000000123431676,4,5,it wAS my third call to have the issue corrected. I was to have a call back after first call but recieved non. a call back to inform me on the statuse of my repair.,2
339558,22-FEB-12,21-FEB-12,Elyes,,fr,205.237.53.137,lyne.robert@sympatico.ca,15001788,000000123421859,4,5,"Bien ,je verrai le prochain mois mon cpte. merci",4
339559,22-FEB-12,21-FEB-12,Mohamed,,fr,70.53.240.218,williamay@sympatico.ca,15007436,000000123417330,1,, modem internet envoyé mauvaise adresse et que j'ai quitté depuis déjà trois ans comment se fait-il que la facture de Bell arrive a la bonne adresse. vous intérêt a reviser une certaine politique,
339560,22-FEB-12,21-FEB-12,Darlene,,en,65.92.95.120,louie.ventresca@sympatico.ca,15001586,000000123429736,5,,"not much, systems were down and I was asked to call back in a few days.  Darlene was very helpful.",
339561,22-FEB-12,21-FEB-12,Adnene,,fr,67.68.249.149,valmont.richard024@sympatico.ca,15007060,000000123427039,3,1,Le probleme esrevenu en soirée. Pas encore de solution.,4
339562,22-FEB-12,21-FEB-12,Ben Mahmoud,,fr,69.157.135.127,lizgendron@sympatico.ca,15001490,000000123430312,2,2,"le conseiller était très poli et courtois, s'est informé à un confrère et sur le moment le problème semblait résolu mais ce matin tout est comme avant mon appel",4
339563,22-FEB-12,21-FEB-12,Islem,,en,66.229.83.193,jessiedufresne@sympatico.ca,14999838,000000123431850,3,4,less time on hold 1/2 hr or more is to long,4
339564,22-FEB-12,21-FEB-12,Abir,,fr,76.71.124.179,lecours@sympatico.ca,15001270,000000123413798,4,4,,5
339565,22-FEB-12,21-FEB-12,Paola,,en,64.228.215.36,kevins@sympatico.ca,15000804,000000123431278,3,2,If the system did not keep going down I would not have to continue to call the Customer service center. All you are doing is giving me a different way to resolve but not fix the real problem,1
339566,22-FEB-12,21-FEB-12,Brenda,,en,142.39.230.100,nick.giannias@sympatico.ca,15003402,000000123432978,1,2,"Stop transferring me everywhere, hanging up on me and giving me telephone numbers that don't exist",1
339567,22-FEB-12,21-FEB-12,Marga,,en,64.229.187.189,swhitey@sympatico.ca,15006370,000000123422827,3,2,"I was told that i should pay the incorrect bill & next month I would get a credit for the over payment.  Why was that even suggested!?  When I said no, it only took 2 minutes for her to get back to me and say, ""well we can fix your account and you now only owe $32.38""  Why was that not the first option?  Also, why are the notes from the previous calls so hard to find and i am questioned when I say I was told something the last month when I had an issue?  So much for ""the customers always right""",1
339568,22-FEB-12,27-JAN-12,Wissem,,fr,174.93.241.18,ypil@bell.net,14770212,000000122872213,5,4,,5
339569,22-FEB-12,21-FEB-12,Jay,,en,174.94.12.193,marshhil@sympatico.ca,15002280,000000123419629,4,4,none,5
338083,23-FEB-12,22-FEB-12,Jose,,en,67.71.95.19,raylebeau@sympatico.ca,15016376,000000123452249,5,4,"On Tuesday, 21 Feb, I sent out more than my usual number of e-mails.  On Wednesday, 22 Feb, when I tried to open my Outlook Express, I was blocked.  When I called BELL Sympatico and asked the customer service rep why I was unable to send & receive e-mails, he told me that my e-mail account was taken off line for routine maintenance.  When I spoke with a friend later in the day, he said that because I send out a larger than normal number of e-mails on Tuesday, 21 Feb, I was probably flagged as a 'SPAMMER' and therefore, taken off line.  Is my friend correct in this explanation?  If he is, could my account be adjusted to allow for a larger amount of e-mails within a 24 hour period?  I am a former member of the Canadian Forces and now belong to the Supplementary Radio System (SUPRAD) Old-Timers Association.  Because I recently became a committee member, I will sometimes be required to send out a larger number of e-mails within a 24 hour period.  Thanks for your assistance with this request.",5
338084,23-FEB-12,22-FEB-12,Amina,,fr,76.67.155.163,mistral348@bell.net,15015124,000000123444876,5,5,"Rien à redire. Avec les techniciens et techniciennes de la Tunise, on peut dire qu'ils sont courtois, et connaissent leur boulot. Ils prennent le temps de nous écouter avec beaucoup de patience et de finesse. ",4
338085,23-FEB-12,21-FEB-12,Hugo,,en,24.215.7.204,billiehugh@sympatico.ca,14995192,000000123438918,4,4,,4
338086,23-FEB-12,22-FEB-12,Mohamed,,fr,76.68.153.90,ahmed.jedda@sympatico.ca,15008210,000000123444626,5,5,,5
338087,23-FEB-12,22-FEB-12,John,,en,76.65.141.116,thomasng@sympatico.ca,15018038,000000123453010,5,5,,4
338088,23-FEB-12,22-FEB-12,Aqeel,,en,184.151.63.135,mike.huet@sympatico.ca,15015050,000000123462516,5,4,,5
338089,23-FEB-12,21-FEB-12,Mariama,,en,70.49.253.252,p.traclet@sympatico.ca,15003708,000000123430364,3,,One stop service vs having to be transferred from one call centre to another and then another.,3
338090,23-FEB-12,22-FEB-12,Sriram,,en,65.94.132.133,helen.monighan@sympatico.ca,15011942,000000123463629,5,4,,4
338091,23-FEB-12,22-FEB-12,Latregan,,fr,69.156.66.169,karl.giroux@sympatico.ca,15013260,000000123449094,5,5,"L'attente étais très longue, mais la conseillère était sans reproche, mais je trouve inadmissible que deux voisins qui bénéficient du même service Internet ne paient pas le même montant. Jusqu'à hier, je payais plus cher pour un service Internet plus lent. Pour payer le prix du marché, il faut vous menacer de quitter pour un concurrent, et seulement alors vous modifiez vos tarifs. Cette culture d'entreprise ne fait qu'encourager les clients à se plaindre afin d'avoir droit à un service élémentaire (c'est le seul moyen de faire affaire avec vous). Un client qui ne se plains pas doit payer plus cher pour les même services. J'ai très peu d'estime pour Bell à cause de cela. Je recommande Bell seulement à ceux qui sont prêts à se battre pour avoir un prix concurrentiel, et qui surveillent l'évolution du prix du marché (car vous ne mettez rien à jour par vous-même). Donc je ne vous recommande pas à ma grand mère!",3
338092,23-FEB-12,22-FEB-12,Manoranjith,,en,65.93.206.129,wayne.hickman@sympatico.ca,15018486,000000123450181,5,3,they have it set up that to see my complete Internet /phone bill its sent to E mail address i do not use it was created for my wife years ago .. she doesn't use and has know idea what the pasword would be besides  I do not want to open the bill in this address,4
338093,23-FEB-12,22-FEB-12,Dinesh,,en,65.95.7.19,jaspearc@sympatico.ca,15012482,000000123451132,5,4,"Your agent was quite efficient in solving my problem. Previous agent had helped but jumbled my four mail boxes into one box.

Re your type faces. Very difficult to read light grey type. Please change to black.",4
338094,23-FEB-12,22-FEB-12,Jessica,,en,206.47.231.164,cugi@sympatico.ca,15010036,000000123456047,5,4,Nothing at the moment.,5
338095,23-FEB-12,21-FEB-12,Med Ali,,fr,65.94.170.68,sparky-05@sympatico.ca,15006036,000000123414946,4,4,rien le service a ete rapide,4
338096,23-FEB-12,13-FEB-12,Eric,,en,174.88.53.191,sebastianmustata@bell.net,14910644,000000123246762,4,3,,4
338097,23-FEB-12,22-FEB-12,Anis,,fr,65.93.155.161,george.patterson@bell.net,15011508,000000123455864,5,5,,5
338098,23-FEB-12,22-FEB-12,Julio,,en,174.95.215.96,norene.bob@sympatico.ca,15015580,000000123462160,4,5,Nothing,5
338099,23-FEB-12,22-FEB-12,Mohamed Hedi,,fr,76.65.85.108,vilavoie@bell.net,15018366,000000123462681,5,4,rien de plus,4
338100,24-FEB-12,23-FEB-12,Meher,,fr,174.91.237.143,mireillenolin@sympatico.ca,15027144,000000123481826,4,5,"tout est compliqué pour le client et je ne suis pas certaine que les agents soient suffisamment formés pour établir une bonne communication 

Pour l'appel d'aujourd'hui, il a été bien gentil et j'ai eu entière satisfaction.  J'ai habituellement des représentants qui se donnent la peine.
Merci",4
338101,24-FEB-12,23-FEB-12,Nirupa,,en,70.29.115.134,skien@sympatico.ca,15029938,000000123470327,4,5,,5
338102,24-FEB-12,23-FEB-12,Luis,,en,174.89.61.89,macleaneuphoria@sympatico.ca,15026230,000000123486070,5,5,"replace the modem now, instead of waiting for it to happen again as the CCR suggested.",5
338103,24-FEB-12,22-FEB-12,Anis,,fr,65.95.72.221,denisbrassard@sympatico.ca,15010412,000000123443044,1,1,Mon problème n'est pas réglé et la personne à qui je viens de parler chez Bell ne veut pas m'aider.,1
338104,24-FEB-12,23-FEB-12,Rey,,en,174.89.29.61,carlandjoycejacques@sympatico.ca,15020648,000000123481276,4,4,Employees should speak more slowly and more clearly,4
338105,24-FEB-12,23-FEB-12,Ahmed,,fr,65.94.209.243,deniseetroger@sympatico.ca,15021763,000000123488011,5,5,,5
338106,24-FEB-12,23-FEB-12,William,,en,76.67.102.148,rodrigues.jmn@sympatico.ca,15029150,000000123469272,5,5,,5
338107,24-FEB-12,23-FEB-12,Janet,,en,174.91.224.44,hovig.papazian@sympatico.ca,15023726,000000123475709,5,5,,5
338108,24-FEB-12,23-FEB-12,Melvin,,en,65.95.251.199,hodgelodge@sympatico.ca,15023698,000000123475943,4,4,,3
338109,24-FEB-12,23-FEB-12,Melvin,,en,174.89.193.70,smi714@sympatico.ca,15029972,000000123472988,5,5,,5
338110,24-FEB-12,23-FEB-12,Suresh,,en,65.95.171.26,traceyhynes@bell.net,15030860,000000123470548,1,1,"When I said I was trying to access my account to track my internet usage, the representative set up my user id & password for the wrong account: One which has been closed for almost 2 years. I didn't realize until later that day when I tried to access my account. Now I'm going to have to call all over again! I'm blind & this is a real pain in the neck.",2
338111,24-FEB-12,23-FEB-12,Mansouri,,fr,69.157.138.41,bentremb1@sympatico.ca,15020128,000000123476047,4,4,Améliorer le temps de réponse parceque la première fois j'ai laissé sonner durant environ 10 minutes mais personne ne m'a jamais répondu.,3
338112,24-FEB-12,23-FEB-12,April,,en,207.164.79.50,kspro@sympatico.ca,15025430,000000123470561,5,5,She was an excellent rep was able to find the problem and resolve it for me I don't think anything better than what she had done will replace the service keep up the good work April ,5
338579,23-FEB-12,22-FEB-12,Karee-Anne,,en,67.68.43.82,phinney.wong@sympatico.ca,15016046,000000123463752,3,3,"Bell CSR need to be more mindful of what they input when they change add or delete on customer accounts.  As I only wanted a better price for my phone and internet services, and when I received my summary by email it was all wrong from what I was
quoted by phone. So now I have to call again and lord knows how long I will have to wait to speak to someone and if it will be corrected properly on my bill. From past experiences, I think I will be calling a few times.  Not acceptable!",2
338580,23-FEB-12,21-FEB-12,Brittany,,en,204.101.237.139,horn.doggie@sympatico.ca,14999094,000000123427043,1,1,"She told me the""systems were down"" so she couldn't complete my request but that she would put me on a call back list and someone would be calling me back within 48 hours. I am still waiting for a call back and the 48 hours had now pissed. I called this morning and the girl I spoke to was rude, told me just to wait for call back. Never took my name our number, just wait she said. ??????",1
338581,23-FEB-12,22-FEB-12,Edwin,,en,70.50.110.197,dgroom@bell.net,15010478,000000123464922,5,4,Still some issues to resolve with the TV account.Have yet to receive a bill. This last session regarding the internet was very good. Edwin (529063)was most supportive.,3
338582,23-FEB-12,22-FEB-12,Luis,,en,70.26.116.113,wgwilson@sympatico.ca,15018546,000000123464271,5,5,,5
338583,23-FEB-12,22-FEB-12,Marwen,,fr,174.93.201.15,rejean-girard@sympatico.ca,15016468,000000123450895,3,4,"J'avais un probleme de téléchargement depuis longtemps avec mon forfait total essentiel et il a vérifier et remis de la vitesse car, avant je ne pouvais même pas visionner un video you tube et j'ai toujours payer pour avoir ce service que je n'avais pas. $$$$$",4
338584,23-FEB-12,22-FEB-12,Aymen,,fr,64.229.134.157,gille22@sympatico.ca,15011588,000000123458192,5,5,tout a ete resolue,5
338585,23-FEB-12,22-FEB-12,Jeff,,en,65.94.121.108,cellohamilton@sympatico.ca,15009598,000000123443735,5,5,,5
338586,23-FEB-12,22-FEB-12,Zishan,,en,70.48.206.185,rdoherty53@sympatico.ca,15016422,000000123453144,5,5,"Service was very good and much appreciated, The person I dealt with in India was patient with me and should be commended",5
338587,23-FEB-12,22-FEB-12,Edwin,,en,70.27.193.80,tommysue@sympatico.ca,15018118,000000123447385,4,4,,4
338588,23-FEB-12,22-FEB-12,Salvador,,en,70.48.2.92,mtwallace@sympatico.ca,15015348,000000123461728,4,5,Being able to understand the represenative better,4
338589,24-FEB-12,23-FEB-12,Souhir,,fr,174.93.204.81,philippethibault@sympatico.ca,15028222,000000123481732,5,5,,4
338590,24-FEB-12,23-FEB-12,Steve,,en,74.14.0.49,ann.emslie@sympatico.ca,15019630,000000123477293,5,5,"Nothing - your employee named STEVE was extremely helpful & informative.
I was delighted with the speed of the whole process.
",5
338591,24-FEB-12,23-FEB-12,Ali,,en,76.64.15.107,fredm88@sympatico.ca,15022856,000000123468447,3,4,,3
338592,24-FEB-12,23-FEB-12,Suresh,,en,76.64.104.39,de.fraser2011@bell.net,15021694,000000123468478,5,5,person hard to understand,4
338593,24-FEB-12,23-FEB-12,Jose,,en,184.145.34.93,ivgotcheva@sympatico.ca,15023942,000000123487927,5,5,"I wished the person whom I called few days ago did the same to help me. I was told the problem is with my router and I have to check it and you can't do anything. Yesterday the problem was solved and I am very happy with this.
Thanks to the person who was on the phone!
",5
338594,24-FEB-12,22-FEB-12,Meriem,,fr,184.148.220.137,micsau@sympatico.ca,15015032,000000123464032,2,1,La ligne téléphonique a coupé et personne ne m'a rappelé. J'ai dû refaire l'appel avec tous ses inconvénients d'attente,2
338595,24-FEB-12,23-FEB-12,Hemavathi,,en,65.95.6.36,jynxed@sympatico.ca,15024986,000000123490332,5,5,,5
338596,24-FEB-12,23-FEB-12,Armando,,en,65.94.198.139,rmpotvin@sympatico.ca,15029018,000000123476253,5,5,,5
338597,24-FEB-12,23-FEB-12,Edwin,,en,70.49.234.182,dcernusca@bell.net,15021662,000000123474264,3,1,"This is a problem that happens too often. I have had line technicians out on several occasions and the problem persists. The last time I filled out one of these surveys, it was for the same problem.",1
338598,24-FEB-12,23-FEB-12,Dennis,,fr,76.65.121.143,tsurette_9@sympatico.ca,15030916,000000123481967,3,4,Le 22 fev j'ai contacter bell et etant non satisfaite de la reponse j'ai demander un supperviseur.  Il devait me rapeller.  Je n'ai jamais recu sont appel.  Le 23 fev j'ai rappeler et cette fois j'ai eu un bon service.,3
338599,24-FEB-12,23-FEB-12,Omar,,fr,70.48.5.182,dumaisfrancine@bell.net,15022178,000000123476535,5,5,rien,5
338600,24-FEB-12,23-FEB-12,Gautham,,en,70.29.110.133,acmckay@sympatico.ca,15019226,000000123472553,5,5,"nil , all was good",4
338601,24-FEB-12,23-FEB-12,Carlos,,en,76.64.92.92,sprague@sympatico.ca,15030074,000000123489587,4,4,,4
338602,24-FEB-12,24-FEB-12,,,en,184.147.234.35,,,,4,4,,4
338603,24-FEB-12,23-FEB-12,Ana,,en,74.15.23.220,jmires@sympatico.ca,15024588,000000123483621,5,5,Not one thing. I was so confused until your technician fixed whatever was wrong. \absolutely 100% grateful and satisfied.,5
338604,24-FEB-12,23-FEB-12,Stephen,,en,184.145.68.98,medway@bell.net,15026808,000000123477204,5,4,,4
338605,24-FEB-12,23-FEB-12,Pamela E,,en,65.92.12.27,seiko@sympatico.ca,15029688,000000123473581,1,2,,1
338606,24-FEB-12,23-FEB-12,Annie,,fr,184.144.240.71,n.arav@sympatico.ca,15027514,000000123474707,4,5,Que la première personne à qui j'ai parlé puisse résoudre mon désir. J'ai dû parler à trois personnes et attendre longtemps.,2
338607,24-FEB-12,23-FEB-12,Ahmed,,en,76.69.129.104,the.to@sympatico.ca,15030596,000000123489802,5,5,time delay to India,5
338608,24-FEB-12,23-FEB-12,Sowmya,,en,184.145.81.214,pkedmonds@sympatico.ca,15028354,000000123484907,3,4,The liine connection was poor and the technician difficult too understand. I havve had more understanding assistance in the past.,3
338609,24-FEB-12,23-FEB-12,Baltharaj,,en,184.147.16.105,barb.bobyowart@sympatico.ca,15019974,000000123488621,4,5,,5
338610,24-FEB-12,23-FEB-12,Annie,,fr,76.68.233.2,bahjat@sympatico.ca,15019954,000000123468731,5,5,"Rien...c,est deja tres bien...continuer comme ca. ",5
338611,24-FEB-12,23-FEB-12,Maria,,en,70.51.72.202,lslavik@sympatico.ca,15026030,000000123477450,1,1,get someone who can speak english,1
338612,24-FEB-12,23-FEB-12,Patricia,,en,65.95.8.131,rnlowes@sympatico.ca,15029020,000000123486653,4,4,have the person that I was talking to speak better English.,3
338613,24-FEB-12,22-FEB-12,Ali,,fr,65.92.221.75,pichen@sympatico.ca,15016058,000000123442048,5,4,,4
338614,24-FEB-12,23-FEB-12,Yazhini,,en,184.145.9.36,w.jseager@bell.net,15031153,000000123477126,4,4,,5
338615,22-FEB-12,21-FEB-12,Rudys,,en,76.67.26.29,ibuz@sympatico.ca,14999192,000000123420483,5,5,"In my case  you  couldn't  do nathing better unless I asked for. For  an old man like I am, I asked  to speak  slow and lauder. It was  corrected immediately.
 Recorded  assistance is  harder  to follow than speaking with  live person. Thank you  for speedy service.",5
339085,23-FEB-12,21-FEB-12,Melinda,,en,64.231.182.7,scott.mccallum@sympatico.ca,15005498,000000123422760,5,5,Keep up the great job!!,5
339086,23-FEB-12,22-FEB-12,Christopher,,en,174.89.30.211,morris66@sympatico.ca,15015290,000000123459581,5,5,,5
339087,23-FEB-12,22-FEB-12,Gopi,,en,65.94.196.208,irishimp@sympatico.ca,15012202,000000123465167,4,4,,3
339088,23-FEB-12,20-FEB-12,Vijay,,en,174.91.51.8,valeriew20@sympatico.ca,14992912,000000123390804,5,5,Nothing,5
339089,23-FEB-12,19-FEB-12,Earl,,en,184.147.179.197,postmarka@sympatico.ca,14978808,000000123383177,5,5,,4
339090,23-FEB-12,22-FEB-12,Sudhakar,,en,70.30.70.40,rrgrinton@sympatico.ca,15016832,000000123455776,5,5,,5
339091,24-FEB-12,23-FEB-12,Darlene,,en,76.71.37.61,hmast@sympatico.ca,15023692,000000123468782,5,5,I was very happy with the service i told them i needed help with my bills and we looked at it and darlene recommended what we could do i was Happy.,5
339092,24-FEB-12,23-FEB-12,Oscar Ernesto,,en,70.26.131.203,lyndab@bell.net,15026122,000000123468055,5,4,No,5
339093,24-FEB-12,23-FEB-12,Gloria,,en,174.88.103.93,ms@sympatico.ca,15027408,000000123468369,5,5,"Gloria solved the problem for me.  The modem needed to be reset.  After the prior customer service rep from India told me that my modem couldn't be reset (I told her it could), Gloria helped me reset it.  It solved the problem.  I usually get much better service from your reps in the Phillipines than I get from the reps in India.  However, my rating for question #4 below is still low because most of the time, your customer service reps waste customers time and make them do things that screw up their system totally.",1
339094,24-FEB-12,22-FEB-12,Nora,,en,198.20.51.134,chrisreddick@sympatico.ca,15009738,000000123459943,5,5,"Nothing, she was wonderful",5
339095,24-FEB-12,23-FEB-12,Rod,,en,69.157.0.115,pottingshed@sympatico.ca,15028436,000000123489047,5,5,,5
339096,24-FEB-12,23-FEB-12,Mohammed,,en,74.15.24.62,thrasher182@sympatico.ca,15030678,000000123488046,5,5,,5
339097,24-FEB-12,23-FEB-12,Valerie,,en,74.15.109.205,bonnie2@sympatico.ca,15020364,000000123486866,4,4,,4
339098,24-FEB-12,23-FEB-12,Monica,,en,70.24.19.126,llshag@sympatico.ca,15025872,000000123478052,5,5,"Nothing. Monica was very professional,courteous and friendly.
Give her a raise.",5
339099,24-FEB-12,23-FEB-12,Kathy,,fr,142.213.178.23,gcenec@sympatico.ca,15023042,000000123483415,5,5,,5
339100,24-FEB-12,23-FEB-12,Alpha,,fr,142.213.178.23,gcenec@sympatico.ca,15023044,000000123482640,5,5,,5
339101,24-FEB-12,23-FEB-12,Charles,,en,184.144.4.94,rdstafford@sympatico.ca,15028770,000000123483677,5,5,Should be easier to get through to loyalty department ,5
339102,24-FEB-12,23-FEB-12,Manel,,fr,184.146.245.206,edith.gilot@sympatico.ca,15022256,000000123469666,5,,résoudre le problème,4
339103,24-FEB-12,22-FEB-12,Sean,,en,69.156.80.207,bethallan@sympatico.ca,15009040,000000123457941,5,4,My problem shouldn't have happened in the first place.  Poor service in the department that reinstated my phone.,4
339104,24-FEB-12,23-FEB-12,Danielle,,en,24.138.190.97,delynne@sympatico.ca,15021734,000000123472379,4,,"I wish I did not have to call because of screw ups and errors on my bill.  This has nothing to do with the service people I talk to, they are trying to calmly clean up bells' mess. I should not have to call. Why does bell jerk  their customers around on thier bills.  I know it is a case of- if your customers are not on the ball, you just knowingly rip them off. It is called stealing. So I babysit bell Canada now, along with my bank and other institutions knowing they are purposely steeling from me.  It is our new society.  How to rip your fellow man off.  Bell is doing wonderfully at that.  I am sick of it.  If your just wondering how your service people did yesterday, your head is in the sand, your problems with bell are a lot deeper than that.  Wake up, you have too much competition.",2
339105,24-FEB-12,23-FEB-12,Rene Jose,,en,216.209.116.85,gillesroussel_34@sympatico.ca,15023182,000000123475186,5,5,Nohing Rene was fantastic a great young man!!!!!,5
339106,24-FEB-12,23-FEB-12,Juan,,en,69.159.62.40,lrthom@bell.net,15026020,000000123482917,5,5,nothing everthing was great!,5
339107,24-FEB-12,23-FEB-12,Gautham,,en,70.27.16.245,bobargusfans@bell.net,15020328,000000123478642,3,2,Explain why you were unable to resolve the issue,3
339108,24-FEB-12,14-FEB-12,Abdel basset,,fr,70.29.234.27,rbelanger007@sympatico.ca,14922242,000000123282463,4,4,,5
339109,24-FEB-12,23-FEB-12,Jameel Jabri,,en,184.148.117.105,w.atkinson23@sympatico.ca,15031148,000000123483561,4,5,,5
339110,24-FEB-12,23-FEB-12,Tera,,en,70.52.254.239,raymond.spiteri008@sympatico.ca,15028724,000000123474894,5,5,"Hi, I received an email with the confirmation  but it shows the adjusment for the home phone but not for the internet.I have some thing else,one of your reps.came to our house and offer us the satelite TV and we accepted with the price for the $24.95 for 6 months and after for $34.95,free HDPVRI,1time install fee for $49.95.
Now I received an email it is total different,tota is $47.46 included $10.83 credit for 6 months.
I am not going to accept this.

Thank you 
Best Regards

Raymond Spiteri",5
339111,24-FEB-12,23-FEB-12,Tyrone,,en,69.156.28.19,bhn@sympatico.ca,15020198,000000123469034,4,4,,3
339112,24-FEB-12,23-FEB-12,G Benj,,en,184.145.34.14,j.george@sympatico.ca,15023965,000000123489111,5,5,"NOTHING ELSE , EVERY THING WAS DONE
TO MY SATISFACTION.
        THANK YOU ALL FOR HELP
        HAVE A NICE DAY .
          JUDY",5
339113,24-FEB-12,23-FEB-12,Jose,,en,70.50.59.74,spartan@bell.net,15030050,000000123482369,5,5,"no need for anything else
satisfied ",5
339114,24-FEB-12,23-FEB-12,Farah,,en,64.231.202.111,rod.kyle@sympatico.ca,15029144,000000123476356,3,2,,4
339115,24-FEB-12,23-FEB-12,Hugo,,en,65.93.164.199,bob.schofield@sympatico.ca,15020326,000000123470323,3,1,"I was complaining about the lack of consistancy according to V.O.I.P. which in the past while causing me to close out of SKPE because of extremely poor image and voice.
Hugo (your rep.) tells me that everything was according to the service type we were paying for.
I am now researching Explornet with the view of switching.
What have I got to loose?",3
339116,24-FEB-12,23-FEB-12,Denys,,en,70.54.155.25,john.mcgee@sympatico.ca,15024726,000000123482360,4,4,,4
339117,24-FEB-12,23-FEB-12,Ralph,,fr,70.30.154.119,h-j.farrell@sympatico.ca,15023468,000000123475019,5,5,Contunuer dans cette direction,5
339118,24-FEB-12,22-FEB-12,Med Mehrez,,fr,174.93.201.162,ve2dde@sympatico.ca,15018306,000000123456357,1,1,M'informer sur la méthode pour installer cléf USB pour conecter avec mon routeur sur internet.,3
339119,24-FEB-12,23-FEB-12,Ilona,,en,76.68.53.220,peteremmabur@sympatico.ca,15028172,000000123472226,4,4,,5
339120,24-FEB-12,22-FEB-12,Abderrahmen,,fr,70.49.112.231,pierre.rousseau005@sympatico.ca,15016076,000000123445255,5,5,rien de plus,5
339121,24-FEB-12,24-FEB-12,,,en,70.24.106.70,,,,5,5,lower my bill by a long shot on 24 dollars less on my internet.because i took a one year contrack on my internent.I am going to look around at other companys i feel i pay to much for phone as well.,
339122,22-FEB-12,21-FEB-12,Abdelhakim,,en,64.179.212.48,carolou1@sympatico.ca,14995778,000000123418339,3,3,,3
339570,22-FEB-12,27-JAN-12,Denis,,en,192.139.153.30,Judy_14@bell.net,14756386,000000122878506,1,1,The first IT representative laughed out loud at me because my internet was not working. You do not do that to a customer!!!!!,1
339571,22-FEB-12,21-FEB-12,Amelia,,en,70.27.184.165,lech.halko@sympatico.ca,15001268,000000123421176,4,3,"Resolve very upsetting $ 75.00 charges for
NOT returning Bell Internet modem, which was collected by your service man (I believe his name is mr. Wiliams ) who replaced Bell cable in my house.",5
339572,22-FEB-12,21-FEB-12,Julio,,en,184.144.24.87,jjwish@sympatico.ca,14999968,000000123418347,5,5,Julio did every thing right and I can think of nothing that would make the experience better.  Thank you Julio.,5
339573,22-FEB-12,21-FEB-12,Ashish Prabhu,,en,69.159.46.208,cynthiakathleentaylor@sympatico.ca,14996442,000000123439147,5,4,"I had two reps: first for longer period, then later higher up. I think Darrell or something like that was second person. I think Ashish was first. 

Both very willing and helpful. 

First...I think Ashish...was much easier to understand.In fact, perfectly understandable. The second gentleman perhaps spoke a little quickly and less clear. 

Both did there best and seems honest about issues. ",5
339574,22-FEB-12,21-FEB-12,Med Ali,,fr,67.68.165.114,andree.vanier@sympatico.ca,14994470,000000123433849,5,5,"Si vous référez à ma demande re Internet, le tout a été résolu.",4
339575,22-FEB-12,21-FEB-12,John,,en,70.53.224.134,piper222@sympatico.ca,15004134,000000123418468,4,4,"I had to wait 15 minutes to be told I was connected to the wrong dept. Transferred to another, then given a wrong number to a third. Please hire more Canadians and outsource less. Call quality was terrible throughout.",3
339576,22-FEB-12,18-FEB-12,Mohamed Alaeddine,,fr,69.159.162.86,gatecote655@sympatico.ca,14967254,000000123368778,4,5,,5
339577,22-FEB-12,12-FEB-12,Andy,,en,76.69.125.76,arthur.day@sympatico.ca,14893622,000000123226680,5,5,nothing,5
339578,22-FEB-12,21-FEB-12,Ashwini,,en,70.30.21.231,wereathome@sympatico.ca,15007372,000000123432078,1,1,Be more efficient and have someone who understands....,1
339579,22-FEB-12,21-FEB-12,Mauricio,,en,65.95.160.170,tnield@sympatico.ca,15006766,000000123437932,3,2,"Mauricio did the best he could under the circumstances. He unfortunately could not resolve the problem. Apparently I have the incorrect modem, a new one that was shipped last week due to the fact that one I had for approx 3 years decided to quit. I am awaiting the delivery for the ""correct"" modem and then we will see if it works the proper way. I would like a follow up call from customer service concerning this. This has been an inconvenience causing me to spend my valuable time on the telephone trying to resolve an issue that should have been avoided.",3
339580,22-FEB-12,21-FEB-12,Nizar,,fr,70.55.161.96,france.deschenes@bell.net,14997934,000000123439519,5,5,,5
339581,22-FEB-12,16-FEB-12,Noureddine,,fr,67.68.127.102,lucfaucher_001@sympatico.ca,14945430,000000123316839,4,4,non tres patinec le messieur,5
339582,22-FEB-12,21-FEB-12,Estephania,,en,68.200.159.246,bertcosman@sympatico.ca,14995106,000000123418511,5,5,,5
339583,22-FEB-12,21-FEB-12,Crystal,,en,70.50.42.53,tcandow@sympatico.ca,15006514,000000123419252,5,5,,3
339584,22-FEB-12,21-FEB-12,Herbert,,en,174.92.70.172,allee2@sympatico.ca,14994382,000000123439536,3,3,I called twice in a span of a couple of weeks with the same problem and got two totally different responses.  Not much other choice for providers. Need my high spped to be high speed. ,
339585,22-FEB-12,21-FEB-12,Danielle,,en,70.31.181.123,don.quan@sympatico.ca,14997152,000000123422645,5,4,,4
339586,22-FEB-12,21-FEB-12,Edgardo,,en,184.145.6.147,conric@sympatico.ca,14996324,000000123418752,5,5,"Nothing. Service was great. Alex said he would send the modem I wanted, and it came today, Wed. 22 Thanks.",4
339587,22-FEB-12,21-FEB-12,Matthew,,en,70.55.17.182,gemini46@sympatico.ca,14998214,000000123418469,3,4,"I was put on hold for 25 minutes, the first lady who answered my call wasn't kind enough, 
Chris was very helpfull and kind.",4
339588,22-FEB-12,21-FEB-12,Manel,,fr,174.91.16.16,danychampagne@sympatico.ca,14996602,000000123425584,3,5,,3
339589,22-FEB-12,21-FEB-12,Luis,,en,70.51.148.94,rmccarthy2@sympatico.ca,15004826,000000123434373,5,5,,4
339590,23-FEB-12,22-FEB-12,Jerome,,en,74.14.114.141,bmw.cheung@sympatico.ca,15009160,000000123443915,4,4,"The whole problem started with a tech guy in South America, who changed my WEP address. He totally ""ruined"" everything wireless in my home. Subsequently, the lady from India managed to restore my original WEP, but I had kittens trying to fix my wireless printer as I had misplaced the USB cable. Bell should train its tech employees to be more knowleadgble.",4
339591,23-FEB-12,22-FEB-12,James,,en,65.93.116.107,sandra_micks@sympatico.ca,15017020,000000123453908,4,5,The time waiting for the respresentative was quite lengthily.,4
339592,23-FEB-12,22-FEB-12,Alexandre,,fr,64.86.141.133,dumouchel.mireault@sympatico.ca,15010744,000000123449045,4,4,,5
339593,23-FEB-12,22-FEB-12,Preety,,en,209.217.111.226,jstech@sympatico.ca,15013094,000000123455330,4,2,The service agent was able to answer my question however Bell's interenet service does not support my requirement of Static IP Address. Therefore I will have to purchase the service from your competitor.,3
339594,23-FEB-12,22-FEB-12,Yazhini,,en,184.145.53.223,s.mabee@sympatico.ca,15016924,000000123444356,4,4,,4
339595,23-FEB-12,22-FEB-12,Nejib,,en,159.33.64.216,michel.champagne3@sympatico.ca,15014986,000000123442290,3,3,let go the arrogance attitude when trying to resolve a problem that seems to give the impression that the customer is in the wrong ,3
339596,23-FEB-12,22-FEB-12,Chuck,,en,76.64.45.84,palcamo@sympatico.ca,15015792,000000123461714,3,1,My problem is being escalated to another level. So it is unfair to rate my experience until this issue is resolved. I prefer dealing with this team from El Salvador than previous teams from Asia as the phone connection is much clearer.,
339597,23-FEB-12,21-FEB-12,Tom,,en,174.88.13.123,thelma.cameron@sympatico.ca,15006638,000000123421074,4,4,"Would like to have a proactive customer service rep who suggests ways of saving on my bill other than just solving the main reason for my call. The rep I talked too did give me some additional suggestions on how to manage my account better, but I find I don;t always get that during a call. ",4
339598,23-FEB-12,22-FEB-12,Shaik Rameez,,en,64.231.201.12,jsommerville@sympatico.ca,15013088,000000123462782,1,1,,1
339599,23-FEB-12,22-FEB-12,Marie,,fr,70.53.191.157,georges2001@sympatico.ca,15011524,000000123454841,4,4,Me diriger directement au service de la rétention qui a été très efficace. J'ai du parler à deux représentant pendant plus d'une demie heure avant d'être dirigé vers ce service. Je me réserve le droit de changer d'avis quand je vais constater de façon précise les changements de forfaits sur ma facture d'avril. Je trouve qu'une négociation verbale devrait obligatoirement être accompagnée d'un courriel confirmant les options choisies.,5
339600,23-FEB-12,16-FEB-12,Quintin,,en,174.95.90.86,sonny0055@sympatico.ca,14949352,000000123324076,5,4,,5
338113,23-FEB-12,22-FEB-12,Chaouki,,fr,76.69.187.94,manogerv.spo@sympatico.ca,15014352,000000123457126,4,4,,4
338114,24-FEB-12,23-FEB-12,Serina,,en,70.31.102.68,tmtanner@sympatico.ca,15030780,000000123466995,5,5,Prefer speaking to Canadian in Canada,5
338115,24-FEB-12,23-FEB-12,Shinoj,,en,70.31.98.234,ascammell@bell.net,15019766,000000123483100,3,5,We did not try to send an email. That as it turned outwas not working and resulted in the second call but the guy did a great job,5
338116,24-FEB-12,23-FEB-12,Gabin,,en,174.89.233.38,patriciahoma@sympatico.ca,15027986,000000123487354,5,1,Gabin tried his best but it was a server problem. If the problem is not fixed this morning Gabin said he would call me back today. He was very easy to work with.,3
338117,24-FEB-12,23-FEB-12,Neha,,en,76.67.107.102,dawn56@sympatico.ca,15021634,000000123483785,4,4,"This isn't a big thing to some I guess, but just the fact that I could speak with a live person and not a recording, meant everything. The problem was quickly resolved, all is good. Have yourselves a wonderful weekend!!!
Sincerely, Dawn Poole(dawn56@sympatico.ca)",5
338118,24-FEB-12,23-FEB-12,Yazhini,,en,174.89.195.254,jklaur@sympatico.ca,15024540,000000123483542,1,1,I was told the person was going to call back in half an hour......she DID NIOT!!!!!,3
338119,24-FEB-12,23-FEB-12,Carlos,,en,70.50.131.212,vsenkus@sympatico.ca,15031140,000000123489242,,,"I didn't call anyone regarding my internet service at that time, day or month.",
338120,24-FEB-12,23-FEB-12,Naoufel,,fr,65.93.5.94,pcleroux@sympatico.ca,15028080,000000123482882,5,5,"arien d'autre.
la personne  etais tres patien et tres compreansif.merci beaucoup.
  philippe cleroux.
 pcleroux@sympatico.ca",5
338121,24-FEB-12,23-FEB-12,Gloria,,en,65.95.9.195,jlgrodzinski@sympatico.ca,15024564,000000123484746,5,5,,4
338122,24-FEB-12,23-FEB-12,Djamila,,fr,174.89.243.94,drolet.jo@sympatico.ca,15022102,000000123487789,5,5,,5
338123,24-FEB-12,23-FEB-12,Khaled,,fr,174.89.243.94,drolet.jo@sympatico.ca,15022104,000000123486503,5,5,,5
338124,24-FEB-12,23-FEB-12,Maurice,,en,174.93.218.3,fgreene@sympatico.ca,15022646,000000123490726,5,4,Don't know because I did not really understand the problem until it was explained and fixed!,5
338125,24-FEB-12,23-FEB-12,Nidhal,,fr,67.68.66.82,psimard@sympatico.ca,15028506,000000123484436,2,4,mon rendement est plus lent depuis la reparation ,3
338126,24-FEB-12,23-FEB-12,Andrew,,en,174.91.12.119,gregking@sympatico.ca,15023378,000000123472712,4,4,,4
338127,24-FEB-12,23-FEB-12,Daniel,,en,65.94.57.180,jeremy.hill@sympatico.ca,15024414,000000123473873,3,1,Service was excellent.  It's the policy that stinks and the customer care rep can't do anything about that.,2
338128,24-FEB-12,23-FEB-12,Stephen,,en,71.99.105.96,peter.nice004@sympatico.ca,15028157,000000123474307,2,1,correct the problem     unable to  send E mail out,2
338129,24-FEB-12,18-JAN-12,Tathiana,,en,50.100.44.98,patbill.cox@sympatico.ca,14656758,000000122659466,,,nothing,5
338130,24-FEB-12,23-FEB-12,Christine,,en,174.91.240.127,merlan@bell.net,15026880,000000123484968,5,5,"Nothing,I have to say she was the best
person I have spoke to at Bell.I am a
new internet user.I have not always had
the best experience in other depts at
bell",5
338131,24-FEB-12,23-FEB-12,Josee,,en,174.88.171.183,fmsears@sympatico.ca,15022714,000000123486618,5,3,Your representativ did a very good job and she went as far as she could with my problem.I now have to go to a google crome site to get my browser fixed.your rep was exceptional in what she did for us.,5
338132,24-FEB-12,23-FEB-12,Juan,,en,70.49.134.64,sbsylvester@bell.net,15029628,000000123467878,5,5,,5
338133,24-FEB-12,23-FEB-12,Linda,,en,70.51.113.59,tonysingh@sympatico.ca,15030834,000000123478779,5,5,,5
338134,24-FEB-12,22-FEB-12,Saber,,fr,184.148.220.137,micsau@sympatico.ca,15015034,000000123464481,3,3,"Internet a été remis en fonction mais l'appareil me paraît plus lent et les caractères (grosseurs des polices) et l'image sont complètement modifiés ce qui m'obligera à rappeler une autre fois les services techniques. Rien ne me paraît facile avec Belle Internet, pourtant je paie le gros prix!",1
338135,24-FEB-12,23-FEB-12,Ali,,en,64.229.211.234,jpatry96@sympatico.ca,15024862,000000123479798,5,5,Not sent the pop up,5
338136,24-FEB-12,23-FEB-12,Patricia,,en,65.94.61.223,pmorris54@bell.net,15028396,000000123483827,5,5,"Your Rep, Patricia, was very helpful and there wasn't anything she didn't do to make sure I was satisfied. Excellent Rep!",5
338137,24-FEB-12,23-FEB-12,Victoria,,fr,67.68.200.176,sylvie.falcon@sympatico.ca,15030384,000000123475379,5,5,,5
338138,24-FEB-12,23-FEB-12,Gabriela,,en,64.228.213.21,upce108@bell.net,15030952,000000123474356,5,5,"Nothing, Gabriela was an excellent help.",5
338139,24-FEB-12,19-FEB-12,Rashika,,en,76.68.13.91,kozzy.k@sympatico.ca,14977256,000000123389322,5,5,I had a problem hearing her talk. You meed to check that out.,5
338140,24-FEB-12,23-FEB-12,Emmanuel,,en,76.67.97.9,mark.gillespie@sympatico.ca,15026520,000000123476737,4,3,"The rep. was very pleasant but I'm not sure the problem was actually resolved. I'm having internet performance issues and I suspect there is a ""canned"" response which may or may not make a difference. Time will tell.   ",4
338141,24-FEB-12,23-FEB-12,Mohamed,,fr,70.29.189.70,paulinebr5@sympatico.ca,15028051,000000123470292,5,4,??????,5
338142,24-FEB-12,23-FEB-12,Kamel,,fr,174.91.234.139,pierremarie.g@sympatico.ca,15028298,000000123490816,5,4,,5
338143,24-FEB-12,20-FEB-12,Kevin,,en,70.52.156.70,wgbeaupre@sympatico.ca,14993204,000000123402755,3,3,I believe that loyal coutomers  should get the best dealthat you have  and that they should not have to complain year after year to achieve satisfaction. Listen to your customers.,4
338144,24-FEB-12,23-FEB-12,Rim,,en,174.89.228.118,jaypeelou@bell.net,15024194,000000123469582,5,5,nothing,5
338145,24-FEB-12,23-FEB-12,Alexander,,en,70.26.40.78,jringuette@bell.net,15024880,000000123481869,4,4,,4
338146,24-FEB-12,23-FEB-12,Guylaine,,fr,69.157.133.169,robim@sympatico.ca,15029106,000000123482668,1,1,"Je me suis réabonné avec Bell suite à une entente (# de transaction B33B32S4) lorsque je recois ma première facture , l'entente n'est pas recpectté et lors de l'appel je me fais dire que cette promotion n'existe plus et xz361 m'offre quelques choses qui ne me plait pas du tout. Je vais perdre encore combien d'heures pour avoir ma facture conforme à l'entente? À SUIVRE",1
338147,24-FEB-12,23-FEB-12,Benazir,,en,184.147.130.45,ljscully@sympatico.ca,15025856,000000123485682,4,5,nothing,4
338148,24-FEB-12,23-FEB-12,Oscar Ernesto,,en,174.94.41.233,wafljo@sympatico.ca,15031162,000000123470041,4,3,"The complaint was that I could not send a message from my outbox.  Oscar said it was because the address was faulty.  However, later I discovered that the message had been sent, even though the computer said it had not been sent.  If this happens again I will have to call you back.",4
338149,24-FEB-12,21-FEB-12,Pratheep Prabhu,,en,70.26.76.199,g.santos@sympatico.ca,14998076,000000123414176,3,2,You could have resolved the problem faster and at the first call.,3
338150,24-FEB-12,23-FEB-12,Hssen,,fr,76.67.162.196,koglou@sympatico.ca,15025392,000000123486596,5,5,rien a redire tout est bien et merci ,5
338616,22-FEB-12,21-FEB-12,Kathy,,en,184.147.40.226,alan.brewster@sympatico.ca,14994262,000000123439932,3,3,when msn premium was removed i had no warning and as a result lost all my favourite email links. kathy tried to find them but was unsuccessful. to avoid the problem with my wife's account she suggested saving the favourites before msn premium was disabled. I tried to do this but needed help hence call 3.,4
338617,22-FEB-12,21-FEB-12,Ronald,,en,184.147.40.226,alan.brewster@sympatico.ca,14994264,000000123440012,4,4,still not sure of the difference between bell.net and windows live mail. can an explanation be sent to me?,4
338618,22-FEB-12,21-FEB-12,Ben Mahmoud,,fr,174.92.227.175,fayfortin@sympatico.ca,14997790,000000123417039,3,4,,3
338619,22-FEB-12,21-FEB-12,Mohammed,,en,64.228.95.148,soanest@bell.net,15005966,000000123423423,4,3,,4
338620,22-FEB-12,21-FEB-12,Alexander,,en,184.145.4.202,dianemaslen@bell.net,14997028,000000123416267,5,5,n/a,5
338621,22-FEB-12,21-FEB-12,Ahmed Ramy,,fr,69.159.154.36,ginette.beaulieu4@sympatico.ca,14998440,000000123427563,5,5,Bell pourrait nous aviser par téléphone avant de faire des modifications comme celle-ci.,3
338622,22-FEB-12,21-FEB-12,Jalel Eddine,,fr,174.93.229.228,veronich@bell.net,15007130,000000123433423,3,2,"L'employé m'a dit en final que les système de comptabilisation des megs d'utilisation ne fonctionnait pas correctement depuis le 18 février suite à des changements informatiques récents.
J'ose croire qu'on apportera un
correctif rapidement car je ne veux pas
dépasser mon utilisation mensuelle allouée",3
338623,22-FEB-12,21-FEB-12,Tess,,en,184.147.58.100,atrigg@sympatico.ca,14994776,000000123435025,2,2,"Have your facts correct.  My Bell Internet usage for Feb 18th was 18GB on the 20th.  On the morning of the 21st, that number changed to 19GB and in the evening of the 21st read 21GB.

The agent informed me that the numbers on the web site are at most 4 hours old; I asked then how data usage from 3 days ago keeps updating.  I was repeatedly told that notifications can be set to warn of imminent overusage.

My question again; how do I know the information is accurate if it keeps retroactively updating?

Eventually, the agent said she would refer this to technical services (this was probably said to get me off the phone as there was no answer to my question).

In any event, question unresolved....",2
338624,22-FEB-12,21-FEB-12,Garry,,en,68.69.153.193,pjfabricius@sympatico.ca,15004140,000000123415891,4,4,"OK, your customer rep (Gary) was very helpful BUT, why was it necessary for us to have to call Bell about our Modem that was returned.
We originally asked for a return box/sticker in January when calling to cancel our Internet service.  This was not provided and we had to keep calling to get that.  We got finally and returned our Modem well ahead of the service cancellation date.....
Now, you (Bell) keeps sending us stuff to return our Modem...  Get your records in order and stop bothering us.
You had your chance to give us better prices and improved speed service over the past few years and you din NOT do it.  Too bad for you and shame on you as the big company not doing the right thing.
You have lost lots of accounts and it is all your own fault.
Get it right and maybe some of your old customers will come back to Bell.
Peter",1
338625,22-FEB-12,21-FEB-12,Soumaya,,fr,76.65.176.217,soucy1@sympatico.ca,15006020,000000123425570,4,5,"Le service de clavardage sur internet
était non-fonctionnel le jour de mon appel. J'ai dû alors téléphoner.",4
338626,22-FEB-12,21-FEB-12,Mohammed,,en,70.53.47.67,patzi@sympatico.ca,15003852,000000123417860,3,3,mohammed # 683195 went above and beyond to reslove my issues --trouble is he said the last person set it up wrong i have been calling bell for months on the same problem --and its still not resolved ..this is a new computer .so im dispointed --the security issue still shows its not set up-yest they are saying its an error on bell part and it will be ok --so no im not happy with bell---,3
338627,22-FEB-12,21-FEB-12,Tracey D,,en,70.30.98.57,kilby@sympatico.ca,15000822,000000123422324,4,4,be more patient with customers and more understanding.,5
338628,22-FEB-12,21-FEB-12,Mohamed,,fr,76.67.169.153,albert.godard@sympatico.ca,14994290,000000123435205,4,5,,5
338629,22-FEB-12,22-FEB-12,Pradheep Kumaar,,en,74.14.111.80,ovidiu.risca015@sympatico.ca,15003678,000000123440650,5,5,,5
338630,22-FEB-12,21-FEB-12,Perumalla,,en,76.64.230.75,ela.g@sympatico.ca,14997484,000000123420125,5,4,,5
338631,22-FEB-12,21-FEB-12,Prem,,en,69.63.33.98,mytruenorth@sympatico.ca,15003276,000000123436190,2,2,"I was on the phone for 37 minutes, the majority of the time on hold and had to hang up before my call was answered in the queue due to family commitments - this is way to long to try to get a question answered.",2
338632,22-FEB-12,21-FEB-12,Kevin,,en,174.91.134.110,annrob@bell.net,14994602,000000123414434,4,4,"By not being able to solve the problem on the spot because we do not have ""testing"" available on our cell phone (where you can send a ""secret"" code to us). We have already been through the security checks so what is up with this?",5
338633,22-FEB-12,21-FEB-12,Joseph,,en,50.101.252.111,rhonda.burrows@bell.net,15004712,000000123425585,4,2,"He was great but it ended up that the problem is still there and as soon as i got off the phone the security did the same thing as before, so it is not fixed, which he thought it was.",4
338634,22-FEB-12,21-FEB-12,Melissa,,en,76.65.22.235,lilb-a@sympatico.ca,15001390,000000123427403,4,4,Originally connected to India.  This is VERY unsatisfactory.  They gabble & it's difficult to understand.  The person was arragant & didn't explain the reason for her answer.  Melissa looked into the problem thoroughly. Was able to explain clearly the problem. Very courteous & patient.,4
338635,22-FEB-12,21-FEB-12,Shaik Rameez,,en,184.144.46.120,greatgram2@sympatico.ca,14998610,000000123427730,5,4,,4
338636,22-FEB-12,21-FEB-12,Robert,,en,76.67.45.166,SherryP@bell.net,14993890,000000123423813,3,1,"Your WiMax Rural internet point-to-point service, in my opinion, is increasingly unrealiable.  C'mon now, Bell. For the $600 per year that we pay, I would think that Bell could CONSISTENTLY strengthen the signal at the tower at Hwy 9/SR 10.",
338637,22-FEB-12,21-FEB-12,Julio,,en,65.95.60.54,shayley@sympatico.ca,15005706,000000123417275,5,5,very helpful and knowledgeable. ,5
338638,22-FEB-12,14-FEB-12,Mohamed Nidhal,,fr,69.157.88.115,constance.hamel@sympatico.ca,14914832,000000123271834,5,5,,4
338639,22-FEB-12,20-FEB-12,Juan Carlos,,en,184.147.37.15,hplatzer@sympatico.ca,14985842,000000123405060,4,4,Find out while it happend!,4
338640,22-FEB-12,21-FEB-12,Mehdi,,fr,69.158.174.249,woodylamarre@sympatico.ca,15007494,000000123426595,5,5,,2
339123,22-FEB-12,21-FEB-12,James,,en,99.251.133.190,dickalberts@sympatico.ca,14997054,000000123433533,1,2,Admit errors-Correct errors-Forget the line that my call is important to you while waiting forever on hold...it is a lie-for a communication vehicle...improvemnt and qattitude change is sorely needed.,1
339124,22-FEB-12,21-FEB-12,Luis,,en,65.95.125.42,joni1@sympatico.ca,15000286,000000123414599,4,5,,4
339125,22-FEB-12,09-JAN-12,Aleem,,en,76.64.123.135,jdmckay@sympatico.ca,14541134,000000122437982,1,1,Sent someone to see what is wrong,3
339126,22-FEB-12,21-FEB-12,Cristobal,,en,174.94.35.71,haiseldenr@sympatico.ca,14998812,000000123426498,3,3,"Excellent English. Seemed to solve all my problems but, after rebooting the problem had returned on the hard wired PC",5
339127,22-FEB-12,21-FEB-12,Abderrahmen,,fr,70.26.177.12,daniel.seguin2@sympatico.ca,14996540,000000123433185,4,3,,5
339128,22-FEB-12,16-FEB-12,Edwin,,en,70.54.128.235,sheilahepton@sympatico.ca,14949126,000000123330528,5,5,everything was perfect and the representative was patient and polite.,5
339129,22-FEB-12,20-FEB-12,P Senthil,,en,76.67.27.238,tktgolf@bell.net,14992696,000000123409435,4,4,,5
339130,22-FEB-12,21-FEB-12,Juan,,en,70.31.61.103,dorset@sympatico.ca,14997188,000000123418522,5,5,,5
339131,22-FEB-12,21-FEB-12,Ericka,,en,184.146.121.110,artelliott@sympatico.ca,14994720,000000123415317,5,5,I can't think of anything.  I am completely satisfied.,5
339132,22-FEB-12,21-FEB-12,Andrea,,en,70.50.58.212,gbrowan@sympatico.ca,14998186,000000123422594,4,4,not to be disconnedted,4
339133,22-FEB-12,19-FEB-12,Zoubeir,,en,70.53.240.125,besaire@sympatico.ca,14974300,000000123383573,5,5,"they best
",5
339134,22-FEB-12,21-FEB-12,Jordan,,en,70.49.10.194,hermanperlman@bell.net,14998990,000000123431761,,,i will see if you deliver what was promised and then i can be sure and reply in amuch more positive way.,
339135,23-FEB-12,22-FEB-12,Danny,,en,70.27.67.88,dwanner@sympatico.ca,15010768,000000123451029,3,4,"initial technician Danny did not know the answer and continued to struggle with the issue whcih only made me frustrated and angry. Eventually I had to scream at her to get me her manager  whioch she was reluctant to do. The manager Marta was able to walk carefully and professionally through the problem, calm me down and solve the problem. it took over 1 hour to solve the problem whoich should have taken 10 minutes max.",2
339136,23-FEB-12,22-FEB-12,Rabeb,,fr,69.156.74.44,reda@sympatico.ca,15016452,000000123451076,5,2,"Demander le numéro de l'avis que j'ai reçu (num identification 4661 0015 1270 4557) et s'adresser à la source qui l'a émis. Tôt ou tard si les deux systèmes ne se parlent pas, je vais recevoir un autre avis ou une charge. Éliminer à la source est plus efficace qu'une note au dossier.
L'unité technique Bell Internet Gateway Commercial Returns (BIGCR) de Mississauga en Ontario n'a pas accès aux notes inscrites au dossier client, il leur manque un router/modem et il faut une justification pour arrêter la procédure de recherche/facturation. Entre temps le router dort sur une tablette dans les locaux/camion de Bell à Québec. 
Malgrès le retour d'une lettre en janvier avec l'étiquette à Code Bar BIGCR réclame encore le modem. Évitant une autre intervention client/service clientèle vous donne le temps pour répondre à un autre client.",5
339137,23-FEB-12,21-FEB-12,Kristina,,fr,70.53.135.109,charc3@sympatico.ca,14996012,000000123416089,3,4,Eviter de me faire appeler a chaque fois que je reçois ma facture pour y faire des ajustements.Chez Bell il y a toujours quelque chose de pas correct.,4
339138,23-FEB-12,22-FEB-12,Jameel Jabri,,en,174.89.171.76,carrie.liddy@sympatico.ca,15009497,000000123459382,1,1,GET MY INTERNET TO WORK,1
339139,23-FEB-12,22-FEB-12,Ricardo,,en,67.70.109.178,myrettepc@sympatico.ca,15015408,000000123465131,4,5,,5
339140,23-FEB-12,20-FEB-12,Ksouri,,fr,65.92.249.60,ginette.caron078@sympatico.ca,14985288,000000123404206,5,5,,5
339141,23-FEB-12,22-FEB-12,Malek,,fr,69.156.216.148,mcsalmon3@sympatico.ca,15014760,000000123442608,5,5,"Rien de plus,
Service impeccable
Bravo, vous surpassez votre compétiteur
dans vos promotions.
Merci",5
339142,23-FEB-12,22-FEB-12,Shirley,,fr,174.92.217.136,caroleetpascal65@sympatico.ca,15009480,000000123454469,5,5,"si chque fois que l,on appelle votre compagnie et que nous avions une personne comme Shirley je recommenderais vos services a tout le monde c'est une personne qui a pris le temps a tout de suite pris en charge le probleme et qui l'a regle immediatement. C'etait la premiere fois que l'experience a ete aussi agreable.  Elle est une personne qui nous met a l'aise et a l'ecoute des gens.  Cette personne merite une medaille car chez Bell c'est rare meme inexistant d'avoir un si bon service.  Je veux la feleciter pour son entregens vous avez la une employee modele et surtout plaisante a faire affaire avec Chapeau Shirley ne change surtout pas. ",3
339143,23-FEB-12,22-FEB-12,Helmi,,fr,216.113.118.138,isaeric9@sympatico.ca,15012220,000000123445262,3,4,,4
339144,23-FEB-12,22-FEB-12,Alex,,en,184.144.9.131,barbara.conrick@sympatico.ca,15008872,000000123451523,1,1,Help me Hook up my apple I pad to my computer.,1
339145,23-FEB-12,22-FEB-12,John,,en,69.157.38.7,jack.hould_1@sympatico.ca,15012302,000000123441858,5,5,John Watson Exectuive Vice President Costumers Operation Costumers Services...Thank you for John...high technical staff for helping me at arms length.  Would you so kindly promote him to a day job 2012 and allow him a 3% cost of living wage increase??!,5
339146,23-FEB-12,22-FEB-12,Monica,,en,74.13.238.122,skimura@sympatico.ca,15017396,000000123444852,5,5,,4
339147,23-FEB-12,22-FEB-12,Tom,,en,70.29.22.41,norman.defraeye@sympatico.ca,15015586,000000123443907,3,3,,4
339148,23-FEB-12,21-FEB-12,Sofien,,fr,70.24.214.79,flod@bell.net,14997878,000000123425309,4,4,"Faire l'installation correctement le 8 janvier 2012. La 2e fois,le 22 février le problème a été corrigé. Le technicien a dû refaire l'installation. 
Merci cela fonctionne bien maintrenant.",5
339149,23-FEB-12,22-FEB-12,Robert,,en,68.179.40.113,jsingh12@sympatico.ca,15013082,000000123460662,5,5,,5
339150,23-FEB-12,22-FEB-12,Martina,,en,65.95.7.19,jaspearc@sympatico.ca,15012484,000000123449685,3,3,"Your agent worked diligently to solve my problem Unfortunately she jumbled my four boxes into one box, necessitating a second call to another agent ( Dishen ? ) to have him sort out the boxes. He solved the problem in a short time.
Again, a remark about your use of GREY TYPE in your mails.  They are most difficult to read and, after a brief scan but incomplete read , they are trashed.

  
",4
339151,23-FEB-12,22-FEB-12,Leila,,fr,184.145.152.148,parlet@sympatico.ca,15015822,000000123463179,4,3,,5
339152,23-FEB-12,22-FEB-12,Mokhles,,en,174.89.228.65,C.Gervais1@bell.net,15007868,000000123453985,5,5,,5
339153,23-FEB-12,21-FEB-12,Basker,,en,174.91.5.192,gallant2@bell.net,14998110,000000123425733,3,3,More knowledge about Network connectivity. The call should have been turned over to an expert in this area.,3
339601,23-FEB-12,22-FEB-12,Ilona,,en,76.70.78.143,bt.verge@sympatico.ca,15009326,000000123448567,3,3,"LLona could not resolve my issue and had to transfer me to another tech support and even that could not resolve things! A tech was scheduled and i was told they could only get someone out to me on Friday, this was not acceptable because this problem was caused by Bell in the first place. I asked that a manager get involved and an appointment was set up for today- Thursday.
Please see my previous posting from yesterday.
    ",3
339602,23-FEB-12,21-FEB-12,Omar,,en,70.31.182.114,david.boehmer@sympatico.ca,14996696,000000123414194,4,4,I do not know.,4
339603,23-FEB-12,22-FEB-12,Martina,,en,74.15.34.43,p.h.robinson@sympatico.ca,15015764,000000123443933,5,2,problem still exists,5
339604,23-FEB-12,19-FEB-12,Radhika,,en,216.220.57.173,mitch2087@bell.net,14970262,000000123377874,1,1,Customer service/ tech support centres in Canada,2
339605,23-FEB-12,21-FEB-12,Marc-Andre,,fr,64.228.238.110,beljag@sympatico.ca,14995060,000000123439766,4,4,"M le vp je trouve desolent (petit mot pour autre chose)que ma ville ne soit pas deservi par la haute vitesse et que je doive prendre une clef turbo pour l avoir.Elle me coute 100$et je n ai pas le nombre de gig que j aurais ,pour un cout inferieur, si j habitait a 2 min d ici.Les raison financiaires qui ,manifaistement,sont celon moi inferieur a la perte de clients et a la mauvaise reputation qui entache un de nos fleurons Canadien ""BELL"".Je suis un client fidel et je m eforce de le rester mais j ai quand meme de la dificulte a me sentir comme un citoyen de deuxieme classe dans ma belle ville de Lery.Les employes de chez vous font un bon travail pour tenter de nous garder comme client mais a un certain moment et face a l inflexibilite de leur embloyeur ca devient de plus en plus dificile. Si vous le desire vous pouvez me joindre au450-698-1049 ou cell514-592-7818.",4
339606,23-FEB-12,21-FEB-12,Steve,,en,204.101.237.139,ApryllandChristian@sympatico.ca,14993606,000000123427170,5,5,"Can't think of anything. Everyone was professional, curtious, and knowledgeable.",5
339607,23-FEB-12,20-FEB-12,Edwin,,en,69.158.171.174,susanjfh@sympatico.ca,14992260,000000123409094,5,5,,5
339608,23-FEB-12,22-FEB-12,Med Wacef,,fr,70.52.41.101,lmatus@sympatico.ca,15013994,000000123456365,4,4,Rien du tout. J'ai été satisfaite. Merci.,5
339609,23-FEB-12,22-FEB-12,Zohra,,fr,174.94.91.72,ninimimi@bell.net,15015542,000000123452613,5,5,Rien de plus,5
339610,24-FEB-12,23-FEB-12,Edgar,,en,184.145.8.252,otth@sympatico.ca,15027858,000000123489043,4,4,---------------------,3
339611,24-FEB-12,23-FEB-12,Nikitha,,en,70.50.89.85,jamesjane@bell.net,15024092,000000123487493,5,5,"There is nothing more that could have been done. The service done by Nikitha was patient ,kind and unbelievably persistant. When i was ready to pack it all in this young woman moved forward ,and finally even got my internet response to be speedier with a constant urge to have Ram Memory increased and thold stuff cleaned up. She must have spent over an hour and a half ,and didn't disconnect the call in disgust . WoW! they probaly would have had to lock me up for a day or two after that phone call!!!! Thank you so,so much.",5
339612,24-FEB-12,26-JAN-12,Hency,,en,65.95.110.50,lasalle_d@sympatico.ca,14750112,000000122854136,1,1,,3
339613,24-FEB-12,23-FEB-12,Suresh,,en,70.55.29.144,dageorge@sympatico.ca,15021418,000000123476347,5,5,"I had some difficulty understanding your agent's English, leading me to wonder if he was located in Canada or elsewhere. If he was not located in Canada, I would be very dissatisfied with Bell.",4
339614,24-FEB-12,23-FEB-12,Chad,,en,70.54.203.201,e.caluori@sympatico.ca,15022208,000000123477895,4,5,,3
339615,24-FEB-12,22-FEB-12,Rohit,,en,65.95.7.45,bill-phyl.nelson@sympatico.ca,15009084,000000123465345,5,5,none,5
339616,24-FEB-12,21-FEB-12,Armando,,en,174.94.46.95,db_kidd@sympatico.ca,14996748,000000123432991,3,1,I had difficulty hearing what he was saying. After trying several that did not fix my problem.Together we decided that we actually needed a technition to come to my home. This was done very quickly and the technition was able to solve my problems and everything works just fine now -thank you,5
339617,24-FEB-12,23-FEB-12,Ramzi,,fr,76.65.174.208,lisandre.lachance@sympatico.ca,15025814,000000123485464,5,5,,5
339618,24-FEB-12,23-FEB-12,Jeanette,,fr,70.52.106.40,jeanninebourret@sympatico.ca,15024342,000000123478157,4,4,avoir les même chiffres au téléphone et sur la confirmation par internet,3
339619,24-FEB-12,23-FEB-12,Jenette,,en,70.55.208.38,minimine@sympatico.ca,15027136,000000123474293,5,5,a ok,5
339620,24-FEB-12,23-FEB-12,Kamel,,fr,70.30.250.124,foisy.c@sympatico.ca,15022716,000000123484484,1,1,faire ca plus  simple il avais juste  a pitoner hotmail.com pour savoir si ca fonctionais au lieu de me poser 50 mile question unotile,3
339621,24-FEB-12,14-FEB-12,Deoborah,,en,70.49.252.151,Wall48@bell.net,14912494,000000123276302,4,4,Rep was supposed to send a ref # and we have not received it yet.,3
339622,24-FEB-12,23-FEB-12,Max,,en,184.144.23.135,richard_tody@sympatico.ca,15028894,000000123472824,3,4,no comment,4
339623,24-FEB-12,23-FEB-12,Jacqueline,,en,174.95.191.113,k7811112@sympatico.ca,15024998,000000123475417,1,1,don't say you can't help when it's bells fault ,1
339624,24-FEB-12,23-FEB-12,Ali,,fr,184.145.157.249,tremblay_n@sympatico.ca,15030886,000000123468760,5,4,,
339625,24-FEB-12,23-FEB-12,Shaik Rameez,,en,70.50.218.155,betty.beverley@sympatico.ca,15020168,000000123489851,5,5,"Nothing with phone service.  Paper info as well as online printing is too difficult to read in the pale blue colour.  To anyone with any type of eye difficulty, it is impossible (thus the phone calls).  Internegt original messages canot be enlarged, as well.",5
339626,24-FEB-12,21-FEB-12,Brenda,,en,70.24.24.245,jstrba@bell.net,15000430,000000123420926,4,5,,4
339627,24-FEB-12,23-FEB-12,Linda,,fr,205.193.94.40,marlene.dallaire@sympatico.ca,15026558,000000123472355,5,5,,4
339628,24-FEB-12,23-FEB-12,Salvador,,en,69.158.163.90,odevito@sympatico.ca,15027802,000000123471126,5,5,"Everything was perfect
Thank you
I did recommend Bell to my friends and now they are clients of yours",5
339629,24-FEB-12,23-FEB-12,Revathi,,en,70.49.185.223,dspringer@sympatico.ca,15022146,000000123482928,4,3,,4
339630,24-FEB-12,23-FEB-12,Casey,,en,174.93.36.243,dsteven@sympatico.ca,15022156,000000123477310,5,5,"Nothing, thank you.  Casey was polite and mose efficient.",5
339631,21-FEB-12,20-FEB-12,Earl,,en,65.95.47.89,mzadimoghaddan@sympatico.ca,14989562,000000123402979,3,2,,5
339632,21-FEB-12,20-FEB-12,Mark,,en,65.95.47.89,mzadimoghaddan@sympatico.ca,14989564,000000123396496,5,5,,5
339633,21-FEB-12,16-FEB-12,Lotfi,,fr,184.144.239.248,larocheceline@bell.net,14944870,000000123313786,4,4,rien cela c'est bien déroulé.  Merci,4
339634,21-FEB-12,19-FEB-12,Eduardo,,en,65.92.41.240,torch54@sympatico.ca,14980256,000000123389391,5,5,It was all good,5
338151,21-FEB-12,20-FEB-12,Zoubeir,,fr,69.157.133.65,etgn@sympatico.ca,14984518,000000123399041,5,5,,5
338152,21-FEB-12,20-FEB-12,Mouna,,fr,69.157.133.65,etgn@sympatico.ca,14984520,000000123399472,5,5,,5
338153,22-FEB-12,19-FEB-12,Douglas,,en,174.89.240.122,myarin@sympatico.ca,14978344,000000123383621,5,5,,4
338154,23-FEB-12,22-FEB-12,Alaaeddine,,fr,174.92.185.239,alain.bol@sympatico.ca,15008264,000000123463624,5,5,,5
338155,23-FEB-12,13-FEB-12,Michael,,en,216.145.110.58,jjrodz1970@bell.net,14906572,000000123249737,3,4,"assign friendly operators to answer calls. and patient too... they seems to be irritated when ask abt something that a person who does not know billing and technical like me... thats the second time... i hope wont happen again... and until now the request for a longer cable hasn't arrive, 1 month now...",3
338156,23-FEB-12,23-FEB-12,,,en,74.15.255.32,,,,1,1,not hang up on us twice we called six times the first guy was rude and hung up put on hold many times switched to other dept. and back again i have paid an employee two hours to resovle this and we are no further ahead i have been a customer for 25 years paying about 12.000 a year for services and you guys are not making me feel warm and fussy been very loyal family has shares in this company. ,1
338157,23-FEB-12,22-FEB-12,Ahmed,,fr,76.68.164.163,lastour@bell.net,15013726,000000123459252,5,5,,4
338158,23-FEB-12,22-FEB-12,Carlton,,en,184.146.82.226,fendacott@bell.net,15011152,000000123457565,5,5,verry    good service  thank  you,5
338159,23-FEB-12,22-FEB-12,Zaccheus,,en,70.55.133.185,macmarjo@sympatico.ca,15014256,000000123449253,5,5,Less time on hold is always nice.,5
338160,23-FEB-12,20-FEB-12,Juan,,en,76.71.54.192,lizzzie@sympatico.ca,14987986,000000123392577,5,5,,5
338161,23-FEB-12,22-FEB-12,Meriem,,fr,76.67.145.157,realmiche@sympatico.ca,15016444,000000123442774,5,5,,5
338162,23-FEB-12,22-FEB-12,Dylan,,en,65.94.71.169,pasoper@sympatico.ca,15015840,000000123456577,5,5,Things went very well. Just keep up the excellent work. Thanks,5
338163,23-FEB-12,20-FEB-12,Slah,,fr,65.94.176.31,r021@sympatico.ca,14990544,000000123406749,3,2,,4
338164,23-FEB-12,22-FEB-12,Jacques,,fr,184.144.173.221,gaetanl@sympatico.ca,15011390,000000123457575,5,5,"rien,le service est totalement parfait",5
338165,23-FEB-12,16-FEB-12,Carrie,,en,70.30.233.99,aaronta@sympatico.ca,14938402,000000123330350,5,4,,3
338166,23-FEB-12,22-FEB-12,Nejib,,fr,184.144.232.148,d.veillette@bell.net,15010090,000000123451509,5,5,,5
338167,23-FEB-12,21-FEB-12,David,,en,69.158.114.45,leathersales@sympatico.ca,15001260,000000123421772,4,5,,4
338168,23-FEB-12,21-FEB-12,John,,en,64.229.183.170,Strat13@bell.net,14993898,000000123435070,5,5,,4
338169,23-FEB-12,22-FEB-12,Rebeca,,en,65.92.3.233,artnell@sympatico.ca,15008708,000000123456997,3,3,,4
338170,23-FEB-12,22-FEB-12,Adam,,en,70.52.166.10,jackandlinda1@sympatico.ca,15012306,000000123460310,4,4,The was some customer service system issues that resulted in extreme slowdown and the inability for the agent to go through various screens to retrieve information. This forced a callback on the day after.,5
338171,23-FEB-12,22-FEB-12,Abderrahmen,,fr,70.26.229.167,jmpepin@sympatico.ca,15012822,000000123444326,5,4,"Expliquer le ""pourquoi"" d'un tel état de fait!",5
338172,23-FEB-12,17-FEB-12,Sylvie,,en,65.94.133.44,dotsherry@sympatico.ca,14954394,000000123344716,4,4,Not to have to call Bell regarding this matter,4
338173,23-FEB-12,21-FEB-12,Edgar,,en,76.68.188.211,SPASOVSKY@sympatico.ca,14993874,000000123439598,5,4,,5
338174,24-FEB-12,23-FEB-12,Carlos,,en,69.157.37.57,misha440@sympatico.ca,15027162,000000123483113,5,5,Excellent service.,5
338175,24-FEB-12,22-FEB-12,Marcus,,en,174.88.102.11,peter.vaughan@bell.net,15016002,000000123453821,3,3,Listen to my problem,4
338176,24-FEB-12,21-FEB-12,Mario,,en,76.71.55.221,mike257@sympatico.ca,15002846,000000123439580,2,1,fix the problem with the speed of the internet,1
338177,24-FEB-12,23-FEB-12,Deepika,,en,70.30.34.18,bmonster1@bell.net,15020316,000000123487422,5,5,based on this experience - just keep on doing what you're doing! ,5
338178,24-FEB-12,23-FEB-12,Max,,en,184.145.110.96,john.wright061@sympatico.ca,15024738,000000123484977,4,4,,3
338179,24-FEB-12,23-FEB-12,Med Karim,,fr,76.67.90.191,c_est_moi@sympatico.ca,15020590,000000123480836,5,5,,4
338180,24-FEB-12,23-FEB-12,Moises,,en,69.156.117.15,jason.brewer@sympatico.ca,15024158,000000123483490,2,1,"I called to find out why my e-mail was down even though I had no issues with the internet.  Customer service said they ""didnt really know what was wrong, all hotmail, sympatico and bell live mail was down - sorry""  I needed an answer - why and how long will it be down.  No answer for either...",2
338181,24-FEB-12,23-FEB-12,Ahmed,,en,174.95.19.100,b.clunie@sympatico.ca,15019906,000000123479302,5,5,,3
338182,24-FEB-12,23-FEB-12,Shaun,,en,76.70.109.2,pscurtis@sympatico.ca,15028504,000000123469811,5,5,,4
338183,24-FEB-12,22-FEB-12,Temsu,,en,184.147.197.241,landrushko@sympatico.ca,15013686,000000123456693,5,4,Pre-recorded phone option to resolve the problem was long and awkward. I just wanted to speak to someone directly.,4
338184,24-FEB-12,19-FEB-12,Sylvain,,en,50.101.225.46,williammcroberts@sympatico.ca,14980512,000000123389807,4,4,,4
338185,24-FEB-12,23-FEB-12,Aswathy,,en,76.66.85.175,renoto@sympatico.ca,15028812,000000123475478,1,1,I was told by representative Aswarty she would call around the same time I called in the morning to check the E-Mail message (problem) I'm getting and it is now 1.30p.m and nobody call me!!!,2
338186,24-FEB-12,23-FEB-12,Hamdi,,fr,69.157.228.156,aguimond000@sympatico.ca,15019292,000000123478707,4,4,"pas plus, la personne a fait ce qu'il faut pour me dépanner.Elle m'as référé au bon service.",5
338187,24-FEB-12,23-FEB-12,Luis,,en,64.228.149.148,kcseadawg@bell.net,15025166,000000123486726,5,4,,5
338188,24-FEB-12,22-FEB-12,Natasha,,fr,64.229.75.136,sboussetta@sympatico.ca,15017096,000000123458937,5,4,"Il serait bon que Bell valorise davantage la «fidélité » de ses clients en leur offrant des contrats de fidélisation à tarif avantageux, tarifs qui ne sont offerts qu'aux nouveaux clients. Cela éviterait la frustration d'avoir des hausses de tarif récurrentes et davoir à contacter sur une base régulière votre service ""la loyauté"" qui fait toujours de son mieux pour y remédier. On entend régulièrement dans les medias les déboires judiciaires de Bell contre des associations de consommateurs très mécontents de vos pratiques abusives où le client se sent méprisé. Cest à ce niveau là que vous devriez améliorer les choses. Les tarifs de fidélisation marchent très bien en France. Satisfaits de cette reconnaissance, nous conseillons à tous nos amis les sociétés qui les pratiquent. Alors, pourquoi pas ici au Québec ? Pourquoi pas chez Bell ?
 

",1
338189,24-FEB-12,19-FEB-12,Julio,,en,184.146.145.189,paston@sympatico.ca,14978582,000000123382647,3,1,Fixed the problem - no internet access.,3
338190,24-FEB-12,23-FEB-12,David,,en,76.70.73.12,sandra.bergman081@sympatico.ca,15029532,000000123468387,5,5,can't think of anything ,5
338191,24-FEB-12,23-FEB-12,Nidhal,,fr,184.144.173.94,p.lebeau@sympatico.ca,15027874,000000123469911,4,4,rien,5
338641,22-FEB-12,21-FEB-12,Joseph,,en,184.146.145.49,705jaycee@bell.net,14993580,000000123428735,5,4,"Joseph was very helpful with the TOOLS & information he had to work with.  However - it is now my belief that Bell is not communicating with its agents!
My enquiry was NOT about Internet - but regarding your service on the toll free # 1-877-235-5777. !!!!!!
to retrieve Bell VM when out of Canada from the USA.  I was assured that this was in order & that my VM COULD be accessed.  However when testing with my friend in the US we were asked for a mail box # & when using the Password which I now use with *98 on home phone was informed by (usual) automated voice that a mail box # had to be provided by a system manager. Pursuing this with Bell I was told ""YES - this system is in place""..however I don't think that it is.
On first enquiry on this number I also spoke with ""Mike"" re a Bell calling card - initially I was never informed that Bell had this service!!  MIKE WAS VERY EFFICIENT AND HELPFUL- but unfortunately it will take 2 weeks for a calling card to be received and activated & I will be out of the country on Feb.23rd 2012.
So - on the whole I am satisfied with Bell but it seems to take at least 5-6 calls to get a correct answer whether it is from India, Philippines or El Salvador.
Joseph did his best with what information he had to hand - and was very pleasant, professional and confident - others - were ""overwhelmed"" by the question of the 1-877-235 5777.

My question iS DO YOU OFFER THIS SERVICE OR NOT? and by the time I receive your reply - I am out of the country.",4
338642,22-FEB-12,21-FEB-12,Juan,,en,67.70.86.222,lyle.christensen@sympatico.ca,15001764,000000123425389,4,1,,4
338643,22-FEB-12,21-FEB-12,Serina,,en,70.48.204.89,cassieh@sympatico.ca,14995822,000000123413484,5,5,,5
338644,22-FEB-12,20-FEB-12,Mohamed,,en,192.197.71.189,alain.saumure029@sympatico.ca,14981306,000000123391004,5,5,,5
338645,22-FEB-12,21-FEB-12,Brett,,en,184.147.10.117,njfletcher60@sympatico.ca,15003468,000000123416975,5,5,nothing,5
338646,22-FEB-12,21-FEB-12,Janani,,en,184.145.71.189,joanebarnes@sympatico.ca,15000076,000000123421790,4,2,"It is very hard to install a wireless modem over the phone when I am not technical.  This is not Janani's fault.  She tried to calm down my frustrations before I hung up.  There was no phone cord included with my new wireless modem.  The one I had for my other modem was 30 feet long so I had to hang up and find another phone jack in a box in the closet.  She explained what must be done which I understood so I did that part, got all the green lights working before I had to phone back a second time.  A BELL rep really should have come out to the apartment when the rep could tell I was so frustrated at no fee charged to me.  The bottom line is - the wireless is hooked up now, I know where to put all the fancy codes and I learned that I can be a little bit more technical than I thought.  Keep up the good work.  I could not do your job with people like me phoning in for technical support",4
338647,22-FEB-12,21-FEB-12,Kishore,,en,69.158.68.137,bobo2@sympatico.ca,14995290,000000123419313,5,5,,5
338648,22-FEB-12,20-FEB-12,Jhon,,en,65.93.200.116,max115@sympatico.ca,14988784,000000123395715,5,3,"The rep I had was great, polite he listened instead of cutting me off. He was helpful and I could understand him very clearly which I have had problems in the pastVery nice young man.",5
338649,22-FEB-12,21-FEB-12,Hanen,,fr,174.95.233.241,davidaxel@bell.net,14996714,000000123414585,5,5,,5
338650,22-FEB-12,21-FEB-12,Saranya,,en,64.231.61.8,ph.roth@sympatico.ca,15004056,000000123421747,1,1,Provide accurate details of the outage. Tell me the truth.,2
338651,22-FEB-12,21-FEB-12,Nizar,,fr,184.144.190.227,ncaron000@sympatico.ca,15003316,000000123434465,5,4,,4
338652,22-FEB-12,20-FEB-12,Rajni,,en,65.94.166.93,hecate@sympatico.ca,14985708,000000123393116,4,5,,5
338653,22-FEB-12,21-FEB-12,Max,,en,76.68.80.150,jrovet@sympatico.ca,15000414,000000123438169,4,4,"nothing - like your service
far better than Rogers which I use for iphone",5
338654,22-FEB-12,21-FEB-12,Liza,,en,64.228.35.84,slukman@sympatico.ca,15005914,000000123434765,1,1,More training.,1
338655,22-FEB-12,21-FEB-12,John,,en,67.70.39.235,ucent@sympatico.ca,15006986,000000123425576,5,5,,5
338656,22-FEB-12,21-FEB-12,Sarra,,fr,142.213.88.29,remibedard@sympatico.ca,15004634,000000123414761,4,5,,4
338657,22-FEB-12,21-FEB-12,Abdul,,en,76.64.211.36,roadkill77@sympatico.ca,15004838,000000123436195,5,5,100% satisfied with the service I received from this service tech,5
338658,22-FEB-12,21-FEB-12,Karim,,fr,70.26.210.46,rbou-abboud@sympatico.ca,15004546,000000123421786,5,5,,5
338659,22-FEB-12,21-FEB-12,Yaseen,,en,174.88.172.204,wsmcbain@sympatico.ca,15007506,000000123426187,5,4,"It appeared to be soft ware related and eventually, and I do not know how, outlook stopped trying to download over 1000 messages every time I requested a download of my recent daily emails. Normal is about 5 per day.",5
338660,22-FEB-12,21-FEB-12,Pascal,,fr,206.162.182.38,joan.robitaille@sympatico.ca,15000070,000000123421774,1,1,premierement l appel etait pour ma programmation de TV cela fait trois appels que je fait 19 20 et 21 fevrier pour changer ma programmation environ 2 heures de telephone et toujours pas de changement  donc je suis totalement insatisfait et si le probleme ne se resolue pas des aujourd hui je vais annuler mon service ,1
338661,22-FEB-12,21-FEB-12,Latisha,,en,70.50.114.189,dave.whiteley@sympatico.ca,14996664,000000123415646,5,5,,5
338662,22-FEB-12,20-FEB-12,Steve,,en,74.12.250.205,rawde@sympatico.ca,14990626,000000123408834,1,1,Was unable to solve problem and although he guaranteed he or someone else would follow through and phone to assist getting internet reinstated because of previous Bell personnel screw-up by staff person 277 330...did not follow up at all.,1
338663,22-FEB-12,21-FEB-12,Snehalatha,,en,216.209.244.79,dfosrtd@sympatico.ca,14996952,000000123413991,3,4,Explain the cause of the problem,4
338664,22-FEB-12,21-FEB-12,Sharon,,en,184.145.92.48,darylsarkisian@sympatico.ca,14996644,000000123427622,5,5,,5
338665,22-FEB-12,20-FEB-12,Emylie,,fr,65.94.189.48,louis.tremont@sympatico.ca,14988068,000000123396097,4,4,,4
338666,22-FEB-12,21-FEB-12,Eduardo,,en,69.156.153.133,diercon@sympatico.ca,14997064,000000123438559,5,5,,5
338667,22-FEB-12,21-FEB-12,Krutthiga,,en,64.228.136.71,bobmarchand3@sympatico.ca,14995288,000000123414848,5,5,,5
338668,22-FEB-12,21-FEB-12,Sharmila,,en,67.70.155.213,jmacneall@sympatico.ca,15000016,000000123414793,5,5,everything was handled good,5
338669,22-FEB-12,21-FEB-12,Mathew,,en,76.64.101.145,maryvolk@sympatico.ca,15002380,000000123420439,2,4,"DO WHAT YOU PROMISE TO DO!  This call was to follow up on a credit promised to me last month (due to Bell no longer honouring a ""commitment"").  The agent suggested a smaller credit and all I want is what was promised to me - after approx. 25 minutes, I got it..",2
338670,22-FEB-12,21-FEB-12,Ben Bourouba,,fr,76.67.157.230,guylaine.lajeunesse@sympatico.ca,14998738,000000123431856,5,5,,5
338671,22-FEB-12,15-FEB-12,Marina,,fr,216.218.43.188,rachid.azzoun@sympatico.ca,14935020,000000123306866,5,5,,4
339154,23-FEB-12,22-FEB-12,John,,en,74.15.3.232,pandjcullen@sympatico.ca,15015808,000000123452787,3,4,I am concernedand uneasy with the technical support entering my computer usung Appelet  to  rectify problems. How secure is this.John is a voice in some far off country. I have had this request the last 2 times I have required assistance.Where is our local services?They don't appear to exist anymore.,4
339155,23-FEB-12,21-FEB-12,Florence,,en,70.52.141.84,ebskem@sympatico.ca,14997404,000000123432644,4,5,reduce on-hold times,5
339156,23-FEB-12,22-FEB-12,Mireille,,en,65.95.189.252,cnomicos@sympatico.ca,15009918,000000123458826,1,1,Train your personel on ALL aspects of the internet with extensive training to support clients using the Mac OS!,3
339157,23-FEB-12,22-FEB-12,Megan,,en,69.156.144.200,va3pa@sympatico.ca,15018248,000000123452867,4,,I have had billing problems since last April and have called every month for a resolution. This was the latest call and I was told the same story as all of the previous calls and the problem has still not been fixed. I am skeptical that this call will have any better result.,2
339158,23-FEB-12,22-FEB-12,Kim,,en,65.93.45.221,mikekaren.ellis50@sympatico.ca,15015070,000000123451055,3,3,It should have been done last month when I called.,4
339159,23-FEB-12,20-FEB-12,Ammar,,fr,76.68.202.109,conrad.lussier@sympatico.ca,14983264,000000123393118,5,1,Je trouve que l'augmentation que je viens de recevoir est exagéré pas satisfait.,1
339160,23-FEB-12,21-FEB-12,Atoiya,,en,65.93.176.100,sfisher61@bell.net,15005624,000000123421031,1,3,Transfer me to he correct dept in the first place. Hold time not acceptable. The whole Bell experience is a nightmare.,1
339161,23-FEB-12,21-FEB-12,Jerome,,en,184.147.37.173,troubles_child@sympatico.ca,15006898,000000123414192,3,3,"The initial individual that I spoke to could barely speak english (or understand it), he got very frustrated when he wanted me to plug the cable for my modem into a different phone jack even after I explained at least twice that my apartment is only equiped with one jack. Despite his disfunctional english he had me redo everything that I had already done several times before calling Bell. Fortunately about the time I was ready to hang up in frustration he passed me off to a ""senior technician"" who quickly reviewed what I had done, checked the line and decided he should send out a technician. He was excellent and professional in his manner. Unfortunately about an hour later I noticed that all the lights were working correctly on my modem and when I checked the system was working perfectly. I then called back to cancel the technician as I felt he would be wasting his time trying to find a problem that no longer existed. That call was again a trial with an individual who spoke broken english and seemed to want to make things difficult but it is covered by a seperate customer satisfaction report here.",3
339162,23-FEB-12,22-FEB-12,Ahmed,,fr,174.91.210.220,giha@sympatico.ca,15011582,000000123449086,5,5,"J'ai eu un très bon service. Il a été patient et très courtoit.
Je e remercie
Gilles Haineault.",5
339163,23-FEB-12,22-FEB-12,Denys,,en,74.14.21.159,paul.duarata@sympatico.ca,15015910,000000123452218,3,1,Resolve my problem,3
339164,23-FEB-12,22-FEB-12,Madiha,,en,76.64.193.211,smccormick@bell.net,15017432,000000123465357,4,5,I had a hard time understanding her as she was foreign. It would be nice to speak to someone from Canada seeing as I was calling from Canada. ,4
339165,23-FEB-12,22-FEB-12,Sara,,en,70.51.204.182,psbs@sympatico.ca,15016210,000000123461840,5,5,,4
339166,23-FEB-12,22-FEB-12,Alex,,en,184.147.196.27,dudszus@sympatico.ca,15010738,000000123444623,5,4,,5
339167,23-FEB-12,22-FEB-12,Djouaihia,,fr,184.144.228.242,sdladou@sympatico.ca,15017174,000000123448974,5,5,,5
339168,23-FEB-12,22-FEB-12,Mohammed,,en,70.26.39.145,johnn.moore@sympatico.ca,15012958,000000123443374,4,4,"A lot of time was spent waiting for the primary agent to obtain information from another source. Although she (Mohammaed?)came back several times to apolgize for the delays,it reflected poorly on the service.",3
339169,23-FEB-12,13-FEB-12,Mohamed,,fr,70.55.132.239,louise.net@bell.net,14907764,000000123250417,4,5,,4
339170,23-FEB-12,22-FEB-12,Skander,,fr,174.92.185.226,henriettelaberge@sympatico.ca,15011970,000000123447784,5,4,,5
339171,23-FEB-12,22-FEB-12,Manoranjith,,en,69.159.69.135,bd.jewell@sympatico.ca,15008934,000000123463386,5,5,,5
339172,23-FEB-12,22-FEB-12,Brendan,,en,76.69.154.251,phillips.tichy@sympatico.ca,15016040,000000123449207,5,5,,5
339173,23-FEB-12,22-FEB-12,Ericka,,en,76.69.4.186,john.prudhomme@bell.net,15012934,000000123450156,4,4,could have notice that my upload speed dropped from 920 to 670,4
339174,23-FEB-12,22-FEB-12,Martina,,en,70.27.184.135,louise.wise008@sympatico.ca,15014060,000000123452730,5,5,I can't think of anything that could have been improved.  I had great service.,5
339175,23-FEB-12,21-FEB-12,Adam,,en,174.92.161.80,rosacupen@sympatico.ca,15005004,000000123414309,5,5,"The technical help was excellent, Thanks",5
339176,23-FEB-12,14-FEB-12,Alejandro,,en,174.92.161.80,rosacupen@sympatico.ca,14922696,000000123280112,5,5,Technician was fast solving issue.,5
339177,23-FEB-12,16-FEB-12,Sukumar,,en,74.14.151.141,desjardins7@sympatico.ca,14941040,000000123329698,3,2,"Why do we have to speak to a technician that lives in Thailand? - It's really annoying and their English is not always
accurate.- Don't we have Canadian technicians who could do the same work......
",2
339178,23-FEB-12,22-FEB-12,Meriam,,fr,67.70.78.13,marckmc@bell.net,15014428,000000123452195,5,4,"Je ne sais pas, mon message concernait la sécurisation de mon système sans-fil,ma démarche a été entreprise après avoir visité le site web de Bell.Donc pour notre protection le soutient se doit être sans faille,donc sans errreur j'ai constaté que wpa et wpa2 ont une consonnance différente pour certaines gens.Ici au Quebec dans tout les réseaux  nous avertisse de de protéger nos réseaux contre les hackers se promenant sur la route à la recherche de réseau non sécurisé.D'ou ma prévention et mon inquiètude. 
 ",5
339179,23-FEB-12,22-FEB-12,Francis,,en,184.148.86.104,tomcat1@sympatico.ca,15018102,000000123453195,5,5,Nothing. I think that you are on the right track for customer service.,5
339180,23-FEB-12,22-FEB-12,Franssesca,,en,216.208.136.194,prowde@bell.net,15016204,000000123447823,3,2,A faster service to resolve my problem.,3
339181,23-FEB-12,22-FEB-12,Kamel,,fr,70.48.120.74,tramngo@bell.net,15018152,000000123464791,4,4,,5
339182,23-FEB-12,22-FEB-12,Herbert,,en,70.27.171.62,d.yule@sympatico.ca,15010096,000000123459763,3,1,"The staff was not able to help, as questions he was not able to help, did not have the resources as overseas
",4
339183,23-FEB-12,20-FEB-12,Rabeb,,fr,70.29.153.123,couture975@bell.net,14983314,000000123398362,5,2,quand on adhere a une promotion de 8 mois je suis tres surprise qu`on peuves augmenter le tarif avant la fin.,2
339184,23-FEB-12,22-FEB-12,Belhassen,,fr,65.93.0.30,colibri1@bell.net,15009934,000000123454919,5,5,rien,4
339185,22-FEB-12,21-FEB-12,David,,en,64.231.195.191,fpmccomb@sympatico.ca,14997924,000000123416868,5,5,,4
339635,24-FEB-12,23-FEB-12,Nayeem,,en,174.92.138.188,shirley.lewis2@sympatico.ca,15029832,000000123474498,2,4,"The final serviceman that came and finally solved the problem was fine and very polite but the keystone cops noncomedy leading up to his having to come out and redo work that had just been done by one serviceman and undone by 2 more down the block after he left was not so nice.
Being left on hold on my neighbour's phone by the ""representative"" until I finally hung up because the service man was already here and we had spoken wasn't exactly sterling service either.

Chasing down 2 Bell trucks and having the one I stopped lie to my face wasn't very encouraging either.  I saw them just pulling out about 1/2 a block from my home as I was going to an appointment and followed them to ask if whatever job they had just done could have affected my service, considering it had just been repaired the day before and was now down again.
The fellow said no way at all.  Turns out they put a wire up that DID indeed affect my service and that's what the new serviceman had to replace.
Why would they not at least say, well, it may have but it shouldn't have.  Instead I reassured the fellow on the phone that they had told me whatever they did could not have affected my service in their opinion.
Over the past 6 to 8 weeks my service has been on and off various times and not just for hours.  Sometimes the service call takes days to happen. I don't notice any charges being taken off my bill for these interruptions. 
In summary, let's just put it this way.... I am not a very happy camper and if this ""repair"" job does not give me good service for a very long time (considering every wire to and into the building has been installed new and filters etc have been upgraded inside the home)  I will probably be looking for a new server after over 40 years as a Bell customer.
",2
339636,24-FEB-12,23-FEB-12,Alejandro,,en,184.148.124.29,pdaley@sympatico.ca,15028088,000000123479993,5,5,,5
339637,24-FEB-12,23-FEB-12,Aymen,,fr,174.89.86.147,line.lacourse@sympatico.ca,15025794,000000123484329,2,2,"Comment dire, je ne me suis pas sentie écouté par mon conseiller. Je le sentais impatient dès les débuts. Probablement qu'il avait eu une mauvaise journée. J'ai fait tous les tests qu'il demandait et je sentais qu'il prenait pour acquis que le problème c'était moi. Dans les faits, je ne suis pas si nul en informatique...  Je sais ce qu'est une barre d'adresse... Mais bon.  J'ai téléphoné pour savoir si c'était un problème généralisé au sujet du courriel ou si le problème était de chez moi, tout simplement. Après plusieurs tests infructueux, il a enfin reçu un communiqué disant que c'était effectivement un problème généralisé. Je crois qu'il a bien suivi sa procédure, mais qu'il aurait eu avantage à mieux écouter son client. Mais bon, nous avons tous nos mauvaises journées...",2
339638,24-FEB-12,23-FEB-12,Maisha,,en,64.231.161.154,bcmarder@bell.net,15020042,000000123480725,2,3,done what my partner of 30 years asked.,1
339639,24-FEB-12,21-FEB-12,Cristian,,en,174.92.13.140,j_cation@sympatico.ca,14999368,000000123416727,5,5,,5
339640,24-FEB-12,23-FEB-12,Sravan Kumar,,en,70.31.98.234,ascammell@bell.net,15019768,000000123486085,5,5,Did more than I asked He was great. This was the second call on the same subject.,5
339641,24-FEB-12,23-FEB-12,Khouloud,,fr,69.156.219.94,yves.cornut@sympatico.ca,15031460,000000123469786,4,3,,4
339642,24-FEB-12,23-FEB-12,Behia,,fr,69.156.219.94,yves.cornut@sympatico.ca,15031462,000000123468522,4,3,,4
339643,24-FEB-12,23-FEB-12,Rudys,,en,65.93.99.31,aaronswitzer@bell.net,15019162,000000123482443,3,4,A better working knowledge of Mac computers from all the reps. This one was somewhat familiar. ,4
339644,24-FEB-12,23-FEB-12,Radhika,,en,70.31.42.66,davidwellsd@sympatico.ca,15021626,000000123479158,5,5,,5
339645,24-FEB-12,23-FEB-12,Julio,,en,70.49.168.71,mdeveny@sympatico.ca,15026794,000000123470188,5,4,"nothung,thank yuo",5
339646,24-FEB-12,23-FEB-12,Stephen,,fr,76.68.93.242,claire.lecoupe@sympatico.ca,15021092,000000123484402,5,5,"tout était bien, Stephen m'a bien servi et ses conseils ont été appréciés",5
339647,24-FEB-12,23-FEB-12,Rabeb,,fr,184.151.115.100,marielle.mayers@sympatico.ca,15026464,000000123470803,3,2,Me permettre d'annuler mon service base vitesse et de conserver mon adresse courriel avec la station turbo bell qui malheureusement ne donne pas de service de courriel bien que faisant partie de Bell très déçue je dois payer 30$ par mois juste pour garder mon adresse courriel...,2
339648,24-FEB-12,23-FEB-12,Marwen,,fr,174.88.65.241,monicl@sympatico.ca,15027330,000000123469174,4,4,,5
339649,24-FEB-12,23-FEB-12,Karen,,en,174.89.233.250,mad.hatter@sympatico.ca,15026240,000000123475157,4,4,it's all good.,4
339650,24-FEB-12,23-FEB-12,Cristian,,en,174.89.233.250,mad.hatter@sympatico.ca,15026242,000000123478302,4,4,perhaps fix tech issues a little more quickly.,4
339651,24-FEB-12,23-FEB-12,Mary ruksana,,en,184.145.8.45,mikeval@bell.net,15027114,000000123470863,5,5,"Everything was good
",5
339652,24-FEB-12,23-FEB-12,Edgar,,en,76.67.96.229,michael.flynn@sympatico.ca,15026964,000000123484617,4,3,turned out that the problem was not related to my computer but was a server problem. Not a problem that Edgar could resolve.,5
339653,24-FEB-12,23-FEB-12,Rudolf,,en,67.71.127.33,LloydDianne@sympatico.ca,15018994,000000123472108,5,3,not much,5
339654,24-FEB-12,23-FEB-12,Jose,,en,65.95.140.47,gdb1@sympatico.ca,15023048,000000123471269,5,5, went out of his way to help me,5
339655,24-FEB-12,23-FEB-12,Anis,,fr,76.71.184.14,yvellebelanger@sympatico.ca,15031458,000000123479189,5,4,non,5
339656,24-FEB-12,23-FEB-12,Gregorio,,en,76.65.26.79,balangley@sympatico.ca,15019962,000000123469961,5,4,,5
339657,24-FEB-12,23-FEB-12,Melvin,,en,70.24.114.193,peter.bartkiewicz@sympatico.ca,15028148,000000123480151,2,1,Make an honest effort to resolve my issue or at least provide an explanation.,2
339658,24-FEB-12,23-FEB-12,James,,en,174.91.138.29,bill.shorley@sympatico.ca,15020226,000000123467375,4,4,Stop changing prices (UP) without reason.,3
339659,24-FEB-12,23-FEB-12,Nischal,,en,65.94.205.233,jule.webb@sympatico.ca,15024930,000000123484308,5,5,Not increased the cost of my internet service.,3
339660,24-FEB-12,23-FEB-12,Nicholas,,fr,184.144.179.112,gisele.atalla@sympatico.ca,15023218,000000123468693,1,1,,1
339661,24-FEB-12,23-FEB-12,Selim,,fr,70.52.79.86,murielle.lahaye095@sympatico.ca,15027454,000000123468109,,1,,4
339662,23-FEB-12,22-FEB-12,William,,en,76.68.102.162,patrick.houlihan@sympatico.ca,15015890,000000123461977,5,5,Nothing William's customer service was exceptional.,5
339663,23-FEB-12,22-FEB-12,Shelby,,en,74.12.99.56,iridepecchia@sympatico.ca,15012200,000000123453988,5,5,unfortunetly this was the same problem i hve been tryibg to resolve since Ontober of 2011,5
339664,23-FEB-12,22-FEB-12,Andrew,,en,184.148.8.128,joan.shea@sympatico.ca,15012842,000000123453591,5,5,,5
339665,23-FEB-12,22-FEB-12,Marga,,en,65.93.42.164,rssimpson@bell.net,15016846,000000123445096,4,4,,3
339666,23-FEB-12,22-FEB-12,Sudheer,,en,70.53.29.241,brian.latour@sympatico.ca,15009270,000000123463326,5,5,,5
339667,24-FEB-12,23-FEB-12,Ashwini,,en,50.101.139.129,plywood9@sympatico.ca,15028376,000000123467475,4,4,,5
338192,24-FEB-12,23-FEB-12,Tejaswvi,,en,64.231.193.105,dfortiz@sympatico.ca,15021824,000000123467192,5,2,"I am very satisfied with the support. Your staff are always courteous and go out of their way to help, and the person I dealt with this time was no exception. I had to cut the call short because I had to go to work, so the issue was not resolved. The issue was that I had the virus KMSEmulator. It was not detected by Bell Internet Security Service, but by Malwarebytes. The virus has been around since 20 September 2011. Why doesn't your virus scan catch it? You have had months to update your definitions! How can I be confident in  Bell SS if this virus not only got onto my computer, but then Bell SS does not even detect it? Are you going to add it to the definitions to help protect my computer, or do I have to rely on other services?",4
338193,24-FEB-12,23-FEB-12,Mohamed Amine,,fr,76.64.144.168,ricocote@sympatico.ca,15028936,000000123488749,4,5,,5
338194,24-FEB-12,23-FEB-12,Julie,,en,76.70.84.86,bill.weller@bell.net,15020230,000000123489945,5,5,nothing,5
338195,24-FEB-12,24-FEB-12,,,fr,69.159.4.84,,,,5,5,rien tout étais tres bien,5
338196,24-FEB-12,23-FEB-12,David,,en,174.92.96.197,andrew.mcneill@sympatico.ca,15019564,000000123478681,5,4,,4
338197,24-FEB-12,23-FEB-12,Perumalla,,en,174.93.40.217,davidbinnie@bell.net,15021604,000000123489749,3,4,"I spent three quarters of an hour on the phone with the first customer rep. At this point in time I asked to speak to his supervisor as it became aparent he did not have the skills to fix the problem. Just reading & repeating some script on how to determine & fix a problem was not enough. I've run into this before so I nicely asked to speak to his supervisor to get the problem fixed. 

Within 5 minutes of being put on hold the call was dropped? Hung up?

I called again and talked to another customer service rep. I directly asked to speak to the supervisor as I did not want to go through another three quarter hour expericence and find they could not fix as they did not have the skills/knowledge to fix.

After waiting another 15 minutes on hold again I did get to speak to the supervisor who resolved the technical issue which was at the server end much
to my appreciation.

All three customer support staff where rather difficult to understand. They were definitely do not have english as a first language and that makes it hard to understand what's being said at times. Not good customer service like this. Maybe cheeper for Bell but not a good experience for the customer. If Bell wants to do this they should sponsor english classes for all CUSTOMER support staff.",4
338198,24-FEB-12,23-FEB-12,Blake,,en,65.94.96.141,d.e.forde@bell.net,15021360,000000123488196,5,5,nothing,5
338199,24-FEB-12,21-FEB-12,Gloria,,en,69.156.94.234,colty@sympatico.ca,14996300,000000123437568,4,4,,4
338200,24-FEB-12,23-FEB-12,Justin,,en,174.92.121.97,prattman@sympatico.ca,15028466,000000123480529,5,5,"I didn't find the people whp I spoke to first from the Internet dept. really very helpful, but Justin was very eager to help. ",4
338201,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008218,000000123463618,5,5,,5
338202,24-FEB-12,21-FEB-12,Seifeddine,,fr,76.69.231.30,chantal_dubeau@sympatico.ca,14995990,000000123423013,1,1,,1
338203,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008220,000000123460114,5,5,,5
338204,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008222,000000123460708,5,5,Rien de plus,4
338205,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008224,000000123456240,5,5,,5
338206,24-FEB-12,23-FEB-12,Rim,,fr,174.92.192.230,andre.marot@sympatico.ca,15019538,000000123469818,5,5,,5
338207,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008226,000000123461885,5,5,,5
338208,24-FEB-12,22-FEB-12,Ahmed,,fr,196.203.31.114,aimei1512@bell.net,15008228,000000123462658,5,4,"Merci Ahmed pour votre patience, et votre gentillesse",5
338209,24-FEB-12,21-FEB-12,Mehdi,,fr,67.68.220.247,johanneplante@bell.net,15000182,000000123427306,5,5,,5
338210,24-FEB-12,23-FEB-12,Yves,,fr,184.163.231.103,trudel.gilles@sympatico.ca,15030904,000000123482593,1,1,,
338211,24-FEB-12,22-FEB-12,Alex,,en,65.95.130.63,daverob@sympatico.ca,15010262,000000123456350,3,3,"I talked to Rocco first. Got through in record time, for Sympatico. It's usually a very long wait to talk with someone. Rocco put me over to Alex, I guess. He spoke with a heavy accent and I had trouble understanding what he was saying at times. He walked me through the process to change my access password. Then he helped me with the issue of strengthening the signal from my Bell modem through the house.....I think. I'm unsure if it was, in fact, strengthened. Time will tell. The issue with Rocco had to do with my monthly bill - I've been paying for Modem Lease for a LONG time now, and am quite sure that I've paid outright for it a few times now. Rocco eliminated that ""lease"" payment. This is very much appreciated!! Thank you. Then he conveyed to me that MSN Premium Service doesn't exist anymore, but I'm paying a discounted monthly fee for that. He told me flat out that it was unnecessary. Then he eliminated the monthly fee for something called MSN-SP Anti-Spyware. Why on earth do I need that from Sympatico??? Then he found a promotion that I evidently qualify for, reducing my monthly payment for Total Performance at $54.95 to something called just Performance at $39.95.  That, I really appreciate!!! So for months now, maybe years, I've been paying $67.90 for all that, when, because of my phone call and request for adjustment, it's been reduced to $39.95 before taxes. I see too that I've also received a credit for $49.95 on my next Bell bill. Thank you very much. I totally appreciate this. Now my question, and I hope someone reads this and gives me an answer to this - If all this reduction comes by way of a phone call to Bell Sympatico this week, could I not have been notified a long time ago that such reductions in payments could have been initiated way back instead of just now??? It seems that I've been paying too much for too long, and have only gotten a reduction in fees because I sought them via a call to Bell. I get emails telling me of ""deals' that Bell has to offer, generic ones. But no one bothers to tell me that I could do a lot better on a different plan, given my Internet usage. In that sense, I feel taken advantage of. I know that you cannot monitor things like, it'd take too many people to do that. But is it my responsibility to keep phoning regularly and seeing if another less expensive plan that suits my needs is available? There's my question(s) to you. Appreciate all that you do to keep me online. The monthly bill and the modem range were my issues. They got solved, I think. ",4
338212,24-FEB-12,23-FEB-12,Saifuddin,,en,174.88.41.218,john.skelton@sympatico.ca,15024736,000000123489055,4,4,"Resolving the problem was complicated by telephone problems that I was experiencing locally - bad background noise prevented good communication, although the agent tried hard and was very patient. ",4
338213,24-FEB-12,23-FEB-12,Henia,,fr,184.107.108.63,royanthony88@sympatico.ca,15029290,000000123467806,5,5,,5
338672,22-FEB-12,22-FEB-12,Carolina,,en,74.14.111.80,ovidiu.risca015@sympatico.ca,15003680,000000123440528,5,5,,5
338673,22-FEB-12,21-FEB-12,Eduardo,,en,68.171.231.81,gracee45@sympatico.ca,14998588,000000123428647,5,5,,4
338674,22-FEB-12,21-FEB-12,Nisha,,en,70.24.93.149,pbrown1@sympatico.ca,15003948,000000123416366,5,5,As I am in my 80's speaking more slowly and then I could catch the information more readily.,5
338675,22-FEB-12,21-FEB-12,Joseph,,fr,76.65.90.65,belanger.nicolas@sympatico.ca,14995054,000000123420994,4,4,"Il y a eu confusion quant aux rabais applicables entre le service à la clientèle et le service de la loyauté. 
Le servicede la loyauté ne connaissait pas l,offre faite par le service à la clientèle.",4
338676,22-FEB-12,21-FEB-12,Alexandre,,en,74.12.147.53,cathy.caissie@sympatico.ca,14995852,000000123423415,5,5,,5
338677,22-FEB-12,20-FEB-12,Malek,,fr,65.95.73.179,bayou26@sympatico.ca,14982048,000000123404196,2,2,trouver le proplème,2
338678,22-FEB-12,21-FEB-12,Priyanka,,en,76.64.162.180,michael.searl@bell.net,15002732,000000123418134,4,4,"not sure why I am getting this survey after answering similar questions through a phone survey.. so my answer is only one survey. First person I talked to, didnt seem technical, wanted me to reboot modem after I just told her I rebooted it just prior to calling. She had to pass off call to a more technical person.",3
338679,22-FEB-12,21-FEB-12,Darwin,,en,76.64.23.164,mdobrien@sympatico.ca,15002592,000000123417381,1,1,Language was a problem.  I found it difficult to understand and could not seem to explain the problem.,4
338680,22-FEB-12,21-FEB-12,Roxanne,,en,184.148.173.26,mikevk@bell.net,15002868,000000123423805,5,5,,5
338681,22-FEB-12,21-FEB-12,Ronald,,en,64.235.107.1,mitchell_s@sympatico.ca,15002934,000000123427604,4,3,"Make sure the server is up and running all the time. Not charge me for the complete days that I've had no service.
The tech support guy was great and there's nothing he can do to control the server.",3
338682,22-FEB-12,21-FEB-12,Divya,,en,174.95.94.95,dhobbs4@sympatico.ca,14996980,000000123416697,5,4,,5
338683,22-FEB-12,20-FEB-12,Kali,,en,50.101.220.13,mgreyparrot@bell.net,14989026,000000123393859,5,5,,5
338684,22-FEB-12,16-FEB-12,Ashley,,en,50.101.44.116,kd@sympatico.ca,14944484,000000123327236,5,5,"I will be greatly satisfied when the promotion improvements are shown on my
bills.  Hopefully they will appear 
immediately ",5
338685,22-FEB-12,24-OCT-11,Ahmed,,fr,70.55.101.171,fogelbach@sympatico.ca,13738976,000000120769715,1,1,"Respecter la parole donnée il y a plus d'un an, à savoir ne plus facturer le modem pour Internet et le coût de l'Internet à moins de 30$/mois. - Avec vous, les augmentations sont considérables et le temps perdu avec le Service à la clientèle est considérable. ",1
338686,22-FEB-12,21-FEB-12,John,,en,65.92.145.134,brumel@sympatico.ca,14995506,000000123430080,3,5,"When I first spoke to a bell rep., I was totally frustrated for 20-25 minutes until he put me through to a Bell Internet rep. who looked at the notes accompanying my order and resolved the issue in mere minutes.I believe his name was John and I would hope that, if need be, I would deal with him again.",4
338687,22-FEB-12,21-FEB-12,Gloria,,en,184.145.6.213,deak@bell.net,14996794,000000123431762,4,4,technician was very curtious,4
338688,22-FEB-12,21-FEB-12,Denice,,en,65.93.44.67,dannycveltri@bell.net,14996576,000000123427566,5,5,"Denice did her job absolutely outstandingly well. Thank-You.
",5
338689,22-FEB-12,20-FEB-12,Valerie,,en,174.93.71.9,dochughdc@sympatico.ca,14984028,000000123412760,5,5,,5
338690,22-FEB-12,21-FEB-12,Antony,,en,67.68.18.27,cdjarvis@sympatico.ca,14995896,000000123432465,5,5,,5
338691,22-FEB-12,20-FEB-12,Thomas,,en,50.101.36.30,rcrepair@sympatico.ca,14990702,000000123405284,4,5,when given a conformation number someone else should be able to find what was oftered.,4
338692,22-FEB-12,20-FEB-12,Julie,,en,65.92.30.230,dawn.bill@sympatico.ca,14983688,000000123410918,4,4,,4
338693,22-FEB-12,21-FEB-12,Oscar,,en,70.53.112.178,gwood07@bell.net,14998765,000000123415407,4,5,all was done professionly,4
338694,22-FEB-12,20-FEB-12,Julio,,en,70.29.30.140,countryfan@sympatico.ca,14983306,000000123401150,1,1,"better communication and listening to the customer instead of talking over them, poor poor service",1
338695,22-FEB-12,21-FEB-12,Krishidhar,,en,76.69.13.233,cymac@sympatico.ca,14996436,000000123437681,5,5,nothing,5
338696,22-FEB-12,21-FEB-12,Valerie,,en,70.50.115.34,slevey@sympatico.ca,15005898,000000123433368,5,4,,5
338697,22-FEB-12,20-FEB-12,Dominic,,en,70.55.24.195,john.vandenheuvel@sympatico.ca,14986842,000000123407435,5,5,"Thank God for India, your Toronto Office
was not able to help 3 days earlier due to equipment failure at your department ",4
338698,22-FEB-12,21-FEB-12,Luis,,en,76.69.16.101,garykelly@bell.net,14998158,000000123424670,5,4,"The time range  that one is required to be available for a tech rep to respond to a service call at one's home. i.e. 12:00 to 6:00 PM. A 6 hour span is too large of a window.

Not all customer's have the time to wait that long, especially the ones with no one at home during normal business hours. It requires time off from work. Most service providers should provide the option  to  weekend schedules for technical visits...a small fee my be required or include this as an offer available in a package. I have other thoughs on the this( 25 yrs in the telecom support business)...service level agreements, prime customer account, special offering, etc.

cheers,
Gary Kelly",5
338699,22-FEB-12,21-FEB-12,Manel,,fr,174.93.202.122,denisbrisson@sympatico.ca,14996880,000000123429745,4,4,,4
338700,22-FEB-12,20-FEB-12,Fourat,,fr,65.94.1.153,rogerelapierre@bell.net,14991118,000000123399423,4,5,little....,5
338701,22-FEB-12,20-FEB-12,Andre-Emilie,,fr,184.145.220.5,david_fontaine@sympatico.ca,14983664,000000123398892,4,4,,4
338702,22-FEB-12,21-FEB-12,Joshua,,en,70.55.0.224,beverley.stewart@sympatico.ca,14995140,000000123418490,5,3,"Joshua was very understanding and I appreciate the credit but not sure the issue with our internet is solved.
I did tell him that if we have any more problems with it, we will be cancelling as I do not want to deal with Tech Support again.
",3
338703,22-FEB-12,21-FEB-12,Luis,,en,174.95.138.129,kennoble@sympatico.ca,15000780,000000123439762,3,4,"yes, have a more personable tech agent handle your customer service in the technical areas..your agent was very impatient in the first half of the process..I do not like being as though i am stupid...not tech savvy but certainly not stupid",
338704,22-FEB-12,21-FEB-12,Mario,,en,76.67.56.94,lady_king@sympatico.ca,15001072,000000123429590,5,5,,5
338705,22-FEB-12,21-FEB-12,Leslie,,en,70.49.24.35,pete-herlihy@sympatico.ca,15004020,000000123422982,5,4,"The conclusion was logical, complete and
nicelt explained.",5
338706,22-FEB-12,21-FEB-12,Pavan,,en,76.64.94.158,fryarmstrong@sympatico.ca,14998040,000000123439556,1,1,Have your technical service employees know what they are talking about.  He told me changing the security key to prevent unwanted users of my internet was impossible.  I called back today and spoke with a different technician who was able to do it no problem in under 5 minutes.,1
337722,18-FEB-12,17-FEB-12,Geni,,en,70.55.38.107,ptuchlinsky@sympatico.ca,14960998,000000123344275,5,4,,5
337723,19-FEB-12,18-FEB-12,Vijay,,en,69.158.132.144,evelyn.dekker022@sympatico.ca,14966882,000000123375283,3,3,"I had questions about bell mobility and mt email addresses that the person with whom I was talking could not answer because bell trains personnel in only one area.  Why not train with more versatilty, thereby offering more efficient service. As it was I was put on hold for the next ""expert"" which took too much time, so I hung up and my other questions were not answered. But I guess you guys made your sale. Isn't that all that matters?",3
337724,19-FEB-12,17-FEB-12,Naveen,,en,174.94.36.136,dcsimpson@sympatico.ca,14953990,000000123352830,1,1,Have People speak unaccented English. Repair your phone system so there voices do not sound as if they are yelling into phone,2
337725,19-FEB-12,17-FEB-12,Khan,,en,174.94.36.136,dcsimpson@sympatico.ca,14953992,000000123353062,1,1,,1
337726,19-FEB-12,18-FEB-12,Noureddine,,fr,184.145.212.179,m-salvetat@sympatico.ca,14969594,000000123361491,5,5,non,5
337727,19-FEB-12,18-FEB-12,John,,en,174.91.108.102,RandyRath@sympatico.ca,14964280,000000123361940,4,1,actually fix the problem,2
337728,19-FEB-12,18-FEB-12,Alexander,,en,65.92.2.223,ybybyb@sympatico.ca,14973374,000000123368142,4,5,,4
337729,19-FEB-12,17-FEB-12,Guylaine,,fr,70.26.188.132,chevalierdi@bell.net,14953190,000000123354601,4,4,,4
337730,19-FEB-12,17-FEB-12,Keerthi,,en,74.14.87.31,mpentick@bell.net,14959862,000000123347265,2,1,,1
337731,19-FEB-12,18-FEB-12,Sami,,fr,70.55.181.109,famille.aubry@sympatico.ca,14966928,000000123362874,3,3,Un peu mieux m'expliquer ce qui a été dit car c'était évident pour lui mais pas pour moi...j'ai senti un peu d'impatience chez lui....,3
337732,19-FEB-12,18-FEB-12,Julio,,en,76.68.96.64,themccs@sympatico.ca,14972776,000000123366712,5,5,You did very well,5
337733,19-FEB-12,18-FEB-12,Marc,,fr,76.67.89.36,dianejeannotte@sympatico.ca,14966396,000000123362802,5,5,Tout a été réglé mais un second trouble s'est présenté par la suite donc j'ai du rappelé à nouveau.,5
337734,19-FEB-12,18-FEB-12,Jose,,en,184.144.44.212,wafljo@sympatico.ca,14973170,000000123367227,4,3,"Find a way to restore the contents of my inbox, which disappeared on Feb. 14.  José told me it could not be done.  However he recommended switching my email service from Outlook Express to Microsoft Outlook, which we did.",4
337735,19-FEB-12,18-FEB-12,Wassim,,fr,76.67.89.36,dianejeannotte@sympatico.ca,14966398,000000123366343,5,5,"Votre spécialiste, Wassim Kaldi a été d'une patience extrêmement rare tout comme son professionnalisme.  Félicitations à votre employé !",5
337736,19-FEB-12,18-FEB-12,Mohammed,,en,65.92.53.106,billdoro1@sympatico.ca,14965206,000000123367593,5,4,,4
337737,19-FEB-12,17-FEB-12,Chat,,en,65.94.58.190,judybenjamin@sympatico.ca,14957304,000000123346808,3,4,The call took too long and the person helping me tried hard. But needs more training to speed up the call.  ,3
337738,19-FEB-12,17-FEB-12,Pedro,,en,174.89.227.158,rick.thibault@sympatico.ca,14961428,000000123354777,4,4,NOTHNG,5
337739,19-FEB-12,27-JAN-12,Cara,,en,74.14.115.144,uniranjan@sympatico.ca,14769596,000000122869910,1,1,No use,1
337740,19-FEB-12,17-FEB-12,Mahrane,,fr,69.157.173.153,bernbdg@bell.net,14952276,000000123354047,4,4,,4
337741,19-FEB-12,18-FEB-12,Darwin,,en,70.29.2.233,murielli2@sympatico.ca,14970486,000000123369727,5,5,,5
337742,19-FEB-12,18-FEB-12,Faqria,,en,70.29.2.233,murielli2@sympatico.ca,14970488,000000123373578,5,5,,5
337743,19-FEB-12,18-FEB-12,Pedro,,en,70.31.52.19,m.c.winter@sympatico.ca,14969600,000000123364163,3,3,Pedro was very pleasant and tried to resolve the issue.It was refered to Radial point for a call back.Hopefully they can solve the problem,4
337744,19-FEB-12,17-FEB-12,Pamela,,en,184.145.115.83,thegores@sympatico.ca,14963120,000000123341846,4,3,Problem with Bell wiring has not been resolved,4
337745,19-FEB-12,18-FEB-12,Adam,,en,76.68.22.56,gnguyen@sympatico.ca,14967486,000000123363309,5,5,"Thanks to Adam for his gentle help, he walked us thru details to find out the source of the problem.",5
337746,19-FEB-12,18-FEB-12,Adnen,,fr,69.159.176.181,slebreux@bell.net,14972268,000000123374226,5,5,"avoir un service internet illimité a meilleur prix...
bonne journée! ",4
337747,19-FEB-12,15-FEB-12,Alvaro,,en,174.93.37.122,diego.dm@sympatico.ca,14928270,000000123308772,5,5,,5
337748,19-FEB-12,18-FEB-12,Ashwini,,en,74.14.153.124,withersdarice@sympatico.ca,14973302,000000123362678,5,4,,5
337749,19-FEB-12,18-FEB-12,Faqria,,en,74.14.43.78,kruck.family@sympatico.ca,14969080,000000123369500,4,4,"Faqria was excellent, she resolved our problems in a timely manner and assisted with some other issues too. We still have a few outstanding problems but it is 'our computer' related. Faqria found a way round the issue by using a KProxy site so we can open a website that is closed to us. She was really great! Thank You. 
I spoke to her Supervisor after the call to voice my appreciation also. ",5
337750,19-FEB-12,18-FEB-12,Marco,,en,206.47.78.150,john.sebesta@sympatico.ca,14968516,000000123368472,5,5,,5
337751,19-FEB-12,18-FEB-12,Maria,,en,74.198.9.141,bmbrown01@sympatico.ca,14965270,000000123370700,4,4,,4
337752,19-FEB-12,18-FEB-12,Stephen,,en,184.147.113.243,sknox08@sympatico.ca,14972260,000000123362846,5,5,,5
337753,19-FEB-12,18-FEB-12,Karina,,en,174.95.255.187,jraymather@bell.net,14968644,000000123368921,5,4,,3
337754,19-FEB-12,16-FEB-12,Ravi,,en,184.148.96.79,jkg@sympatico.ca,14943826,000000123325968,1,1,Learn to speak English that is understandable.,1
337755,19-FEB-12,16-FEB-12,Ahmed,,en,70.50.148.247,c.avraam@sympatico.ca,14939870,000000123317152,5,5,,5
337756,19-FEB-12,18-FEB-12,Kevin,,en,184.148.131.201,alfie.quioc@sympatico.ca,14964572,000000123372904,5,5,None,5
337757,19-FEB-12,18-FEB-12,Sara,,en,174.95.46.188,tiffjstewart@sympatico.ca,14972810,000000123375090,,2,Have full access to my records and realize that I shouldn't be charged for faulty product that is less than a year old,2
337758,19-FEB-12,18-FEB-12,Sai,,en,174.95.46.188,tiffjstewart@sympatico.ca,14972808,000000123373820,3,4,Have access to my records quicker.  It was about 3-5 minute wait between questions while we waited for my information to be accessed,3
337759,19-FEB-12,16-FEB-12,Tayssir,,fr,70.55.210.155,jeanpierre.brisebois@sympatico.ca,14943622,000000123326928,5,5,rien,5
337760,19-FEB-12,17-FEB-12,Preety,,en,76.65.44.7,jackiefbest182garden_7@sympatico.ca,14956358,000000123341911,1,2,"I had to call twice to get this resolved, sould only have to call once. I have everything on bell almost 250.00$ amonth. Should have excellent service, am thinking about changing everything over,would be less of a payment.",2
337761,19-FEB-12,18-FEB-12,Mindy,,en,76.71.92.154,andy.morrison@sympatico.ca,14964724,000000123370497,1,1,,1
337762,19-FEB-12,18-FEB-12,Walid,,fr,67.68.114.102,dufour.henry@sympatico.ca,14966636,000000123372911,4,4,,5
337763,19-FEB-12,18-FEB-12,Juan,,en,184.146.144.29,lynch95@bell.net,14969578,000000123361515,5,4,"perfectly satisfied
",5
337764,21-FEB-12,20-FEB-12,Jason,,en,70.48.7.234,bobandemmy@sympatico.ca,14982364,000000123401201,4,4,,5
336174,19-FEB-12,17-FEB-12,Chiheb,,fr,70.29.203.45,claude.drouin@sympatico.ca,14953330,000000123355243,5,5,,4
336175,19-FEB-12,18-FEB-12,Mohamed,,fr,70.49.53.217,rarchambault_5@sympatico.ca,14971212,000000123375539,2,3,"On ne m'a pas averti que mes courriels dans  la ''bte réception'' et ''Envoyés'' étaient supprimés.
Je croyais que seuls les courriels dans ma bte «supprimé» de Windows Live Mail seraient supprimés définitivement.
Aussi très peu d'explication fournie concernant l'utilisation entre le serveur «courriel Bell»  et Windows Live Mail que j'utilise depuis des lunes.
Il semble que tous mes courriels (ou presque) ont été supprimés «définitivement» et sont irrécupérables. C'est très déplorable.",2
336176,19-FEB-12,19-FEB-12,Gaudenz,,en,174.93.46.253,gbowes@sympatico.ca,14967278,000000123377775,5,5,"Well, you could have come over to my home, and fixed the problem that way. Other than that, you did an excelent job.",5
336177,21-FEB-12,20-FEB-12,Temsu,,fr,76.64.214.144,armando_notte_3@sympatico.ca,14981756,000000123411438,5,5,,5
336178,21-FEB-12,19-FEB-12,Dilli,,en,70.50.60.6,joslinel@sympatico.ca,14976944,000000123388843,5,5,,4
336179,21-FEB-12,20-FEB-12,Christine,,en,70.27.96.225,clar.a@sympatico.ca,14983126,000000123391017,,,"Issue 1:  you were unable to ship me a modem (twice) to my address that you have had on file for 30 years.
Issue 2:  If I had received the modem, I would not have had to cancel my upgrade.  When I cancelled - I was promised my bill would be back to the old service.  It wasn't.
Issue 3.  Seems to be a problem to get my bill back to the old service - I have to call in again in a week to see if it is fixed.

This service has been unbelievable and I am interested in how you plan on rectifying it.  Please let me know.",1
336180,21-FEB-12,20-FEB-12,Fourat,,fr,70.55.93.51,louroy1963@sympatico.ca,14988106,000000123405465,5,5,rien de spécial,4
336181,21-FEB-12,12-FEB-12,Ameer,,en,70.26.148.214,mdpoirier@sympatico.ca,14898348,000000123226258,1,1,"When you send out an item by Puralator, you should list more than 
Poirier
Green Valley
R.R.2
That is not at all helpful to Purolator.  The item ended up being sent back to Bell and I was never contacted to rectify the problem. I had to call several times to find out what happened to the order.
Our household spent over a week without Internet which made homework very difficult for my son who is in high school and our customary everyday life difficult for the rest of us.",2
336182,21-FEB-12,20-FEB-12,Duncan,,en,174.95.61.201,titrud@sympatico.ca,14992678,000000123409901,4,3,,2
336183,21-FEB-12,24-JAN-12,Mohammed,,en,76.69.3.120,johnshapardanis@sympatico.ca,14721094,000000122795648,4,4,,5
336184,21-FEB-12,20-FEB-12,Ali,,en,65.94.252.249,m.bradshaw@sympatico.ca,14988238,000000123391732,4,4,,4
336185,21-FEB-12,02-FEB-12,Shashank,,en,70.26.71.119,john.melia@sympatico.ca,14832052,000000123004772,4,4,Customer Service Reps need to listen to the client request and not offer things that do not pertain to the situation.,4
336186,21-FEB-12,19-FEB-12,Aleem,,en,76.65.39.113,heike@sympatico.ca,14976314,000000123386027,4,5,,5
336187,21-FEB-12,20-FEB-12,Henry,,en,70.50.185.46,anthony.ditner@sympatico.ca,14981692,000000123402197,5,5,,4
336188,21-FEB-12,20-FEB-12,Nadim,,fr,69.157.177.154,roger.longtin@sympatico.ca,14991110,000000123411479,4,4,,5
336189,21-FEB-12,20-FEB-12,Nicholas,,fr,70.30.186.99,francine.fortin48@bell.net,14984829,000000123408480,5,5,Tout s'est très bien déroulé.  Le technicien a été très disponible et son aide a été très précieuse,5
336190,21-FEB-12,20-FEB-12,Bernard,,en,64.228.71.62,wkalicki@bell.net,14993270,000000123410535,5,5,My first name is Wieslawa not Weistawa if you can fix it it will be great,5
336191,21-FEB-12,20-FEB-12,Louis,,fr,184.145.156.173,m-mario@bell.net,14988226,000000123405956,5,5,,5
336192,21-FEB-12,20-FEB-12,Alisia,,en,184.147.210.192,htimmons@sympatico.ca,14985856,000000123407805,4,4,,4
336193,21-FEB-12,20-FEB-12,Satish,,en,70.52.219.230,trfeet@sympatico.ca,14992816,000000123397958,4,5,,4
336194,21-FEB-12,18-FEB-12,Nandhini,,en,184.144.26.4,missalie@sympatico.ca,14970258,000000123361249,5,5,,5
336195,21-FEB-12,20-FEB-12,Ahmednur,,fr,76.71.201.227,habou@bell.net,14985582,000000123404578,5,5,,5
336196,21-FEB-12,16-FEB-12,Shakeel,,en,70.51.98.170,robitailleron@bell.net,14948346,000000123325552,1,4,It took him 3 hours of putting me on hold constantly to tell me that the problem was my modem. Maybe if he had of understood English a little better we could have communicated easier and got this problem solved faster. He also came back from having me on hold and called me by the wrong name which lead me to believe that he was helping more than just me at the time.,2
336197,21-FEB-12,20-FEB-12,Mathew,,en,174.91.33.163,monishaw.vinoo@bell.net,14989412,000000123408322,5,5,nothing,5
336198,21-FEB-12,15-FEB-12,Rahma,,fr,70.24.182.28,joelmartineau@sympatico.ca,14931194,000000123289988,4,4,Communication téléphonique médiocre (état de la ligne très mauvaise),4
336199,21-FEB-12,20-FEB-12,Karen,,en,173.70.173.215,filmar@sympatico.ca,14984734,000000123395639,4,4,The phone line was not very clear.  But we managed and she was very helpful.,4
336200,21-FEB-12,20-FEB-12,Amine,,fr,174.88.159.54,kimptonm@bell.net,14987422,000000123407688,1,1,Prendre le temps d'écouter la demande et de la régler. Est-ce clair!,1
336201,21-FEB-12,09-FEB-12,Vijay,,en,64.231.240.67,antersi@sympatico.ca,14880228,000000123171731,4,4,,5
336202,21-FEB-12,20-FEB-12,Partha,,en,76.65.5.217,laroche001@sympatico.ca,14987692,000000123408136,5,5,,5
336203,21-FEB-12,19-FEB-12,William,,en,99.235.251.216,chamac83@bell.net,14974688,000000123386731,5,5,,5
336204,21-FEB-12,17-FEB-12,Richard,,en,64.228.210.139,twc.1@sympatico.ca,14963388,000000123355220,5,5,,5
336205,21-FEB-12,20-FEB-12,Ahmed,,en,65.95.197.65,norah.fraser@sympatico.ca,14989800,000000123406704,2,2,"The rep gave the wrong url to check for DNSchanger malware - www.dns.ok.ca. (He even had me read it back to him to be sure I wrote down what he told me.) It goes to a site for expired domain names. The correct url is http://dns-ok.ca.  Also the rep said that if my computer is using the wrong dns I should ""take it to a pro"" to be fixed.  There  is info on the Internet about how to fix this problem - I think Bell should provide a solution for customers who have been infected by this malware.  Fortunately my new computer is okay. I haven't tested my old one yet but if it is infected I will call back to get answers from Bell as to how it can be fixed.",2
336206,21-FEB-12,18-FEB-12,Jose,,en,65.95.140.67,bob.hansen@sympatico.ca,14965292,000000123373283,4,4,N/A.,4
336207,21-FEB-12,20-FEB-12,Marina,,en,70.30.135.54,johnglover@sympatico.ca,14986868,000000123409630,4,4,Nothing,5
336208,21-FEB-12,18-FEB-12,Nizar,,fr,174.93.238.222,robert.royer@sympatico.ca,14971526,000000123376958,4,4,,5
336209,21-FEB-12,20-FEB-12,Mohamed Amine,,fr,70.49.75.106,malcjc@bell.net,14988366,000000123399540,4,4,"Mon expérience fut satisfaisante. Il semble que le problème soit réglé du moins, je l'espère et ce grâce
 à la compétence du conseiller.",4
336210,21-FEB-12,20-FEB-12,Raouf,,fr,184.144.145.159,liner10@bell.net,14987932,000000123409454,5,5,Rien du tout,5
336687,18-FEB-12,17-FEB-12,Chekib,,fr,70.50.165.182,edouard.gagnon@sympatico.ca,14954628,000000123348701,4,3,,4
336688,18-FEB-12,16-FEB-12,Ahmed Ramy,,fr,74.13.247.50,aylndlukas@sympatico.ca,14939166,000000123331368,5,4,,3
336689,18-FEB-12,24-JAN-12,Mehdi,,fr,184.145.216.231,lchabot62@bell.net,14722074,000000122805833,3,3,"L'attente pour parler à un représentant est beaucoup trop longue.
La qualité du français difficile à comprendre quelques fois.",2
336690,18-FEB-12,17-FEB-12,David,,en,74.14.90.43,philipcarter@bell.net,14960796,000000123339226,5,4,speak clearly,5
336691,18-FEB-12,17-FEB-12,Jamila,,fr,70.55.116.40,renhar@sympatico.ca,14961338,000000123351627,5,5,rien car c'était parfait,5
336692,19-FEB-12,18-FEB-12,Ramzi,,fr,184.144.160.68,jerry.simard005@sympatico.ca,14968276,000000123375636,5,4,,5
336693,19-FEB-12,12-DEC-11,Rod,,en,76.68.47.141,TonyLeef@bell.net,14215100,000000121849284,4,4,"I found that it was difficult to pay 
attention to the representative and 
concentrate with the task at hand.",3
336694,19-FEB-12,18-FEB-12,Jose,,en,184.147.232.118,myronstefaniw@sympatico.ca,14970504,000000123364788,5,5,Nothing.  Keep up the good work.,5
336695,19-FEB-12,18-FEB-12,Med Hedi,,fr,184.144.177.89,verli@sympatico.ca,14973060,000000123364697,5,4,les réponses à mes questions m'on tous été fournis et le maximum de satisfaction à été obtenu pour ma part,5
336696,19-FEB-12,18-FEB-12,Mourad,,fr,70.53.168.148,luclaprise@sympatico.ca,14969532,000000123367840,4,5,,4
336697,19-FEB-12,18-FEB-12,Mohamed,,fr,76.68.151.121,martin.labrie009@sympatico.ca,14969906,000000123366407,4,3,"rien, doit attendre l'appel d'un spécialiste concernant service de sécurité ",5
336698,19-FEB-12,17-FEB-12,Jeffery,,en,74.12.249.197,davidmurray62@sympatico.ca,14953934,000000123348234,4,,"I recived two letters from Bell dated January 10 and Feb 9, 2012. Between the letters I received a phone message, telling me to disregard the first letter. I have now heard from another source that Bell will not be discontinuing the service (WIMAX) in this area, because the 4G system is not fully operational. I also expressed concern about the 3 gig limit on data download before usage fees escalate and was told not to worry because I would not likely incur extra charges. I hope after the initial 2 month period is finished, that my experience is as your representative predicted.
David Murray",2
336699,19-FEB-12,06-FEB-12,Steve,,en,67.70.201.78,bmaster@sympatico.ca,14870552,000000123081563,5,5,It would have helped if the previous paperwork order# had been posted for easier access to the problem.,5
336700,19-FEB-12,18-FEB-12,Jean-Gardy,,fr,70.48.122.82,joseetremblay5@sympatico.ca,14968582,000000123373502,1,1,résoudre mon problème,2
336701,19-FEB-12,18-FEB-12,Liza,,en,70.53.41.205,ken.dewolf@sympatico.ca,14968930,000000123370015,4,4,Get my name right on your email message.,3
336702,19-FEB-12,17-FEB-12,Alisia,,en,174.93.61.231,yajiv@bell.net,14963910,000000123340072,5,5,,5
336703,19-FEB-12,16-FEB-12,Marcus,,en,74.12.48.86,ray.gregg@bell.net,14947944,000000123313264,1,4,"-customer service representatives should be able to speak in a clear and understandable dialect
-volume of signal and sound quality was very poor",1
336704,19-FEB-12,16-FEB-12,Alex,,en,74.12.48.86,ray.gregg@bell.net,14947946,000000123313873,1,4,"provide customer service reps that speak clearly and in an understandable dialect
signal quality and volume was very poor",1
336705,19-FEB-12,16-FEB-12,Patrick,,en,184.145.50.132,pkedmonds@sympatico.ca,14947658,000000123324691,5,5,NOTHING!,4
336706,19-FEB-12,18-FEB-12,Amy,,en,70.27.59.127,p.kostic@sympatico.ca,14970738,000000123371844,4,4,,3
336707,19-FEB-12,17-FEB-12,Linda,,en,70.54.2.228,brenda.richardson@sympatico.ca,14952620,000000123353931,4,4,The service provided was fine.,4
336708,19-FEB-12,18-FEB-12,Hechmi,,fr,69.156.61.201,pluplu@sympatico.ca,14971034,000000123369534,1,1,M'informer des raiosns de mon problème et le régler,3
336709,19-FEB-12,18-FEB-12,Antony,,en,64.231.146.166,taylor63@sympatico.ca,14972698,000000123372043,3,3,explain why my internet wasnt working,4
336710,19-FEB-12,18-FEB-12,David,,en,70.26.6.35,heddon@sympatico.ca,14967698,000000123364206,2,1,Listened to the actual problem I'm having with my telephone + internet connection. Tired of my internet connection intermittently dropping out when I receive a home telephone call!! Bad reception on my telephone too. Alwya seems to be at this time of year.,2
336711,20-FEB-12,18-FEB-12,Katelyn,,en,184.146.115.224,fok_ma@sympatico.ca,14967034,000000123366136,5,4,"I have to wait at least 25mins and then transfer successfully to the other department.

Need to make it shorter waiting time.",3
336712,20-FEB-12,19-FEB-12,Diego,,en,184.144.68.91,chreslig@bell.net,14974764,000000123383269,5,4,nothing -- your rep was very helpful and very patient.,5
336713,20-FEB-12,19-FEB-12,Mohamed Abdelkader,,fr,67.68.171.162,lahaieboily@sympatico.ca,14977328,000000123388158,2,1,resoudre mon problème. On m'a dit que quelqu'un me téléphonerait plus tard (le jour même ou aujourd'hui). L'internet fonctionne ce matin mais pas certain pour combien de temps. ,3
336714,20-FEB-12,19-FEB-12,Madhu,,en,70.48.72.215,tomdow@bell.net,14980234,000000123381524,3,2,"The problem was at my end, a drop down menu I could not get rid of.",3
336715,20-FEB-12,19-FEB-12,Syed,,en,174.91.111.7,alisawalton@bell.net,14973910,000000123388726,5,4,"the telephone connection was scratchy, but the technician was patient, thorough, and friendly.",5
336716,20-FEB-12,19-FEB-12,Brenda,,en,70.52.173.89,bjbooth@sympatico.ca,14974356,000000123388754,3,4,I do NOT appreciate being connected to a foreign country and asked for my private information. The Representative states it is safe but we all know that is not the reality.,2
336717,20-FEB-12,19-FEB-12,Haythem,,fr,65.94.164.95,umafadha@sympatico.ca,14980330,000000123388595,4,4,m'envoyer le cable du modem,4
336718,20-FEB-12,19-FEB-12,Daniel,,en,70.52.152.223,barmar64@sympatico.ca,14974220,000000123388846,5,5,nothing,5
336719,20-FEB-12,18-FEB-12,Mariem,,fr,70.53.199.78,chenec@bell.net,14965772,000000123369585,4,4,,5
336720,20-FEB-12,16-FEB-12,Roxanne,,en,64.229.229.215,beth.lowe@sympatico.ca,14939444,000000123325515,5,4,,4
336721,20-FEB-12,17-FEB-12,Luis,,en,184.145.6.192,jcolumbus@sympatico.ca,14956570,000000123340325,5,3,PART OF THE PROBLEM WAS RESOLVED BY MICROSOFT ANF NOT TOTALLY RELATED TO BELL SYMPATICO,5
336722,20-FEB-12,19-FEB-12,Daniel,,fr,98.203.126.43,antoine.samuelli@sympatico.ca,14974068,000000123385745,2,2,"Le préposé semblait pressém impatient et peu enclin à trouver des solutions alternatives,",3
336723,20-FEB-12,19-FEB-12,Hadhemi,,fr,76.66.194.238,jmartin66@sympatico.ca,14976852,000000123382581,4,5,,4
336724,20-FEB-12,17-FEB-12,Casey,,en,65.93.118.69,iladee@sympatico.ca,14956172,000000123346220,1,1,On going billing problems,1
336725,20-FEB-12,19-FEB-12,Pradeep,,en,174.95.217.11,conkarla@sympatico.ca,14974968,000000123386368,5,5,Get rid of Emily,
336726,20-FEB-12,18-FEB-12,Jessica,,en,70.52.41.92,ndeagostinis@bell.net,14970532,000000123363152,5,5,,4
336727,20-FEB-12,19-FEB-12,Faqria,,en,69.156.98.58,marie55@sympatico.ca,14977840,000000123381261,5,5,,5
336728,19-FEB-12,18-FEB-12,Brahim,,fr,70.52.106.179,geraldestelle@bell.net,14967344,000000123373124,5,5,,4
337205,18-FEB-12,24-JAN-12,Alvin,,en,184.146.164.134,gab73@sympatico.ca,14718840,000000122805170,4,2,"I feel that if Bell has the resources to know that a customer has gone past their allowable data consumption that a call could have been made to suggest purchasing more giga bites in their plan. I would have recommended Bell for saving me my hard earned money instead of feeling like I'm an idiot for not trying to figure out how much 3 teenaged boys are consuming.I mean really, how is the average individual supposed to know this stuff? Do you have a teenaged plan? ",
337206,18-FEB-12,17-FEB-12,Karen,,en,76.64.40.189,larry_wilson@sympatico.ca,14957966,000000123355745,5,5,nothing,5
337207,18-FEB-12,17-FEB-12,Shiann,,en,74.15.98.36,janet.mcconnell069@sympatico.ca,14956474,000000123350379,5,5,Shianne was great.,4
337208,18-FEB-12,17-FEB-12,Sukanya Mukherjee,,en,64.229.65.238,hpderksen@sympatico.ca,14956070,000000123360582,4,1,My email still does not work after her work,2
337209,18-FEB-12,16-FEB-12,Robert,,en,50.101.252.130,s_marlin@sympatico.ca,14948720,000000123335414,5,5,"great experience, nothing to improved",5
337210,18-FEB-12,16-FEB-12,Gloria,,en,70.51.27.69,ralphdrosi@bell.net,14947890,000000123327424,1,1,"I am not happy with the prolems I have been experiencing with Bell Internet. My internet usage is showing presently ay 130GB. Never with Rogers have I ever racked up such a large amount.  I will analyze whether or not over the n ext few days whether you have raised my security by changing my modem password etc...

Secondly the Bell technician that visited my house today raised my hopes telling me he could increase my poor speed.  He wasn't able to achieve this this.  He said that I should call your office to ask for Fibe 12 or Fibe 25.  He stated that currently you are pumping my internet signal from Weston Lawrence 2km away and that Bell could use a nearer crossover box just 150meters away to increase my speed. I call your office I mean your call center in India and they said it could not be done for me. It makes me think why the hell did I switch out of Rogers in the first place.",1
337211,18-FEB-12,17-FEB-12,Suresh,,en,174.95.168.235,lynbookworm@bell.net,14958588,000000123339386,3,4,I was unable to hear and understand the representative. ,5
337212,18-FEB-12,17-FEB-12,Carlos,,en,67.71.150.142,dweggins@bell.net,14954538,000000123351617,5,5,NADA,5
337213,18-FEB-12,14-FEB-12,Slah,,fr,184.145.219.23,jacques_robitaille@sympatico.ca,14917622,000000123266203,4,4,Il a très bien répondu à mes interrogations.,5
337214,18-FEB-12,17-FEB-12,Bismiya,,en,70.48.254.49,steve117@sympatico.ca,14949512,000000123335983,4,3,,3
337215,18-FEB-12,15-FEB-12,Patrick,,en,50.100.38.8,mhpaquette@sympatico.ca,14933458,000000123294306,5,5,"Absolutely nothing, both persons I spoke to did their best to resolve the problem.",4
337216,18-FEB-12,17-FEB-12,Suresh,,en,184.145.24.169,rayjacobs@bell.net,14961190,000000123347136,5,5,"n/a
  Suresh was very polite, patient and persistent.
He resolved the problem with the Wireless system systematically and intelligently! 
Thanks so much!
Raymond Jacobs.",5
337217,18-FEB-12,17-FEB-12,Luis,,en,184.145.109.249,denzil.dufault@sympatico.ca,14954112,000000123341538,4,4,,4
337218,18-FEB-12,16-FEB-12,Alexandra,,en,69.156.6.241,dlpoirier@bell.net,14941170,000000123326522,5,5,,4
337219,18-FEB-12,17-FEB-12,Mireille,,fr,74.14.168.52,magouri@sympatico.ca,14958716,000000123354731,1,1,"lorsque j ai appele pour savoir  quel etait le probeme la personne qui m a repondu m a dit que c etait mon ordi qui faisait defaut et mon telephone
ce qui ma enormement inquiete 
si l employee de bell avant de me pointer avait verifie avec des personnes au courant cela aurait ete son TRAVAIL BIEN FAIT MAIS PAS METTE LA FAUTE SUR LE CLIENT C EST INADMISSIBLE 
DE LA PART D UNE GRANDE CIE COMME BELL
",2
337220,18-FEB-12,14-FEB-12,Pedro,,en,67.70.83.81,hgrube1@sympatico.ca,14917194,000000123268755,4,3,,4
337221,18-FEB-12,17-FEB-12,Noureddine,,fr,76.67.143.89,janpier@sympatico.ca,14956490,000000123356777,2,1,Mon signal internet ne fonctionne pas d'une manière continue.,4
337222,18-FEB-12,16-FEB-12,Emmanuelle,,fr,174.93.202.15,camil@bell.net,14939934,000000123315470,5,4,tout a été fais a mon entiere satisfaction   merci,4
337223,18-FEB-12,16-FEB-12,Divya,,en,74.14.21.51,pellicore@sympatico.ca,14947460,000000123334807,5,5,"THE TECHY WAS REALLY GREAT, ON A SIDE NOTE, HI SPEED IS APPARENTLY NOT AVAILABLE IN MY AREA, WHY NOT",5
337224,18-FEB-12,14-FEB-12,Kathy,,en,184.144.73.118,adifruscia5@bell.net,14912660,000000123283961,3,2,She should have explained what was wrong ,3
337225,18-FEB-12,17-FEB-12,Caroline,,en,50.100.184.194,cbart@sympatico.ca,14953030,000000123338398,4,4,,5
337226,18-FEB-12,17-FEB-12,David,,en,76.71.59.167,jonhines@sympatico.ca,14957132,000000123346428,5,4,repair the computer programs so they do not send out billings for returned modems,4
337227,18-FEB-12,03-FEB-12,Haricharan,,en,72.185.21.246,janice.buss@sympatico.ca,14844726,000000123048814,4,5,,4
337228,18-FEB-12,17-FEB-12,Fatma,,fr,69.156.72.235,huguette004@bell.net,14956098,000000123345309,3,3,,4
337229,18-FEB-12,09-FEB-12,Ramzi,,fr,65.94.8.178,mildemo@sympatico.ca,14888404,000000123182419,3,4,,4
337230,18-FEB-12,17-FEB-12,Eric,,en,184.144.35.238,abrucerobinson@sympatico.ca,14951306,000000123341684,4,3,I don't understand why Bell always waits for a complaint before anything is done like a reduction in rates. Why aren't they offered to clients when they see that the rate could be challenged.,3
337231,18-FEB-12,17-FEB-12,Wafa,,fr,174.93.236.142,brisson10@sympatico.ca,14952672,000000123350569,5,5,,5
337232,18-FEB-12,03-FEB-12,Ahmed,,fr,70.51.199.175,michel.juneau@sympatico.ca,14847646,000000123029178,4,5,,4
337233,18-FEB-12,17-FEB-12,Tyrone,,en,184.144.48.237,dsprung@sympatico.ca,14954484,000000123345691,4,4,,4
337234,18-FEB-12,17-FEB-12,Felix,,en,184.144.48.237,dsprung@sympatico.ca,14954486,000000123351786,4,4,,4
337235,18-FEB-12,17-FEB-12,Salvador,,en,184.147.4.143,davidwaite@sympatico.ca,14953942,000000123354076,5,5,"
Nothing,the young man(Freddie) was very polite and helpful.",5
337236,19-FEB-12,17-FEB-12,Ammar,,fr,67.70.51.72,rene.bourgeois@bell.net,14961320,000000123340961,5,5,,5
337237,18-FEB-12,15-FEB-12,Herbert,,en,65.92.144.79,landkaberle@sympatico.ca,14932016,000000123303800,5,5,fix the rest of the bell system. I have always had excellant service from anything related to sympatico. i will not say the same for any other bell product,
337238,18-FEB-12,17-FEB-12,Daniella,,en,74.15.85.141,abroomer@sympatico.ca,14951304,000000123350744,5,5,"I am completely satisfied.  The rep. was very patient, understanding, helpful and knowledgeable in resolving my internet problem.",5
337239,18-FEB-12,17-FEB-12,Helenpearl,,en,174.89.133.244,pbalraj@sympatico.ca,14960664,000000123354918,4,5,Not try to sell me something. our Tech support staff should focus on that alone.,4
337240,18-FEB-12,17-FEB-12,Med nejib,,fr,70.29.188.238,coteb64@bell.net,14953498,000000123345020,5,5,Merci,5
337241,18-FEB-12,09-FEB-12,Saber,,fr,74.15.214.179,jean57@bell.net,14885356,000000123161817,5,4,,5
337765,21-FEB-12,20-FEB-12,Carolina,,en,184.147.227.138,dknight@sympatico.ca,14983978,000000123392989,5,5,,5
337766,21-FEB-12,20-FEB-12,Daniel,,fr,184.146.239.160,fritz.preimess@sympatico.ca,14984934,000000123391727,5,4,"
on paie beaucoup trop cher",4
337767,21-FEB-12,20-FEB-12,Mehdi,,fr,69.159.93.33,denise.charlebois@sympatico.ca,14983798,000000123411776,5,5,Tout a été très bien. Le conseiller était très patient!,5
337768,21-FEB-12,20-FEB-12,Carolina,,en,69.157.23.120,jonn13@sympatico.ca,14986906,000000123393238,1,1,,1
337769,21-FEB-12,20-FEB-12,David,,en,184.144.152.103,amlbernier@sympatico.ca,14981512,000000123391033,4,4,You are doing the right thing with your service.  It was a pleasure during busness with a professional.,5
337770,21-FEB-12,20-FEB-12,Hanen,,en,70.24.224.63,loukeating@sympatico.ca,14988094,000000123391070,5,5,"Nothing else it was perfect.
 Thank you for the service.",5
337771,21-FEB-12,20-FEB-12,Jamie,,en,70.29.24.75,mcyee@sympatico.ca,14988870,000000123410712,5,5,,5
337772,21-FEB-12,20-FEB-12,Alonia,,en,69.156.48.202,obmurray@sympatico.ca,14989890,000000123401646,5,5,"I had to make two calls, the first call I was told to do a simple test by sending myself an email. I did so and it cam through. the service person indicated then there was nothing wrong, and sent me on my way. I found out later that my email box was too full to receive, only by making the second call. The second service person remote assited me in getting the emails cleaned up and then I was able to receive again. The first technitian did not provide me with good service, the second was excellent
",4
337773,21-FEB-12,20-FEB-12,Carolina,,en,184.147.11.55,mmarilyn001@sympatico.ca,14989322,000000123398833,4,4,,5
337774,21-FEB-12,20-FEB-12,John,,en,74.15.35.192,vannnguyen@bell.net,14992932,000000123397500,4,4,very helpful,4
337775,21-FEB-12,20-FEB-12,Maria,,en,70.53.112.246,gail.grundy@sympatico.ca,14985026,000000123393209,1,1,help with mail set up,2
337776,21-FEB-12,15-FEB-12,Asly,,fr,74.15.191.175,berube.martine@sympatico.ca,14926532,000000123302573,3,2,la personne etait tres gentille mais na pas resolut mon probleme,3
337777,21-FEB-12,20-FEB-12,Felix,,en,174.91.181.102,ghewson@bell.net,14985238,000000123401795,5,5,Wwas completley satisfied,5
337778,21-FEB-12,15-FEB-12,Ivette,,en,184.145.8.157,wmckeen@sympatico.ca,14937846,000000123294488,4,4,,5
337779,21-FEB-12,20-FEB-12,Carolina,,en,70.49.247.21,heather.mallett@sympatico.ca,14985698,000000123399311,5,5,"Since your representative found that our internet service could be reduced in price, I wonder if I should have ""bargained"" with her to try to reduce it even more? What is the absolute bottom line of pricing with Bell?",5
337780,21-FEB-12,20-FEB-12,Carmen,,en,207.164.79.76,jsbatista@sympatico.ca,14986996,000000123393763,4,5,Directory without voice prompts,5
337781,21-FEB-12,20-FEB-12,Kevan,,en,76.71.39.190,josborne@sympatico.ca,14986916,000000123405833,5,5,Nothing. Kevan was perfect.,5
337782,21-FEB-12,20-FEB-12,Stephen,,en,69.156.126.88,bain.s@sympatico.ca,14981958,000000123394658,5,5,Nothing at all - Stephen was fantastic and helped more than I could of imagined.,5
337783,21-FEB-12,20-FEB-12,Richard,,en,174.88.2.8,ralphhicks@bell.net,14990586,000000123407848,3,4,"Shorten the ""on hold"" time.",3
337784,21-FEB-12,16-FEB-12,Mohamed,,fr,70.30.178.198,jeanyves.mercier032@sympatico.ca,14943628,000000123328500,5,5,,5
337785,21-FEB-12,20-FEB-12,Manel,,fr,70.30.201.16,claude268@sympatico.ca,14983152,000000123402466,5,5,,5
337786,21-FEB-12,20-FEB-12,Pascal,,en,24.114.224.90,gilda.thriault@sympatico.ca,14985272,000000123405225,5,5,,5
337787,21-FEB-12,20-FEB-12,Carolina,,en,64.231.54.126,inspecj@sympatico.ca,14985980,000000123400956,3,4,,3
337788,21-FEB-12,20-FEB-12,Sondes,,fr,76.64.125.238,benoit9358@sympatico.ca,14982126,000000123401695,5,4,,5
337789,21-FEB-12,20-FEB-12,Carolina,,en,174.94.23.132,jmulligan000@sympatico.ca,14986704,000000123392611,4,4,somewhat poor english skills,4
337790,21-FEB-12,20-FEB-12,Seifeddine,,en,184.144.162.132,saavedra@sympatico.ca,14991424,000000123406559,1,1,"Suddenly, I cannot reply to my emails from my iPhone.",1
337791,21-FEB-12,20-FEB-12,Edgardo,,en,50.100.54.159,janet.goncalves@sympatico.ca,14986244,000000123396806,5,4,Make every effort for your ability to take over our PC work to make things easier.,4
337792,21-FEB-12,20-FEB-12,Leslie,,en,69.159.97.57,kent.stetson@sympatico.ca,14987332,000000123395436,4,1,"The person was nice enough, smart, courteous and somewhat informed, but your system is inadequate and extremely frustrating. You need hyper-links from your program bundle brochures and legible icons (both on the website and your brochure) which lead to information on the channels available. Choosing individual channels is difficult without full info on content, etc. On another matter I called Bell to get the i'net service number (310 surf). I waited 15 minutes to get a phone number. That's a lot of my day wasted. I'm inclined to go to Videodisc, and think I can get better rates and service there. Filling out this survey has cost another ten minutes of precious time. So upwards of an hour of my time has been wasted by your system. Good people bad system. And your rates are too high.",2
337793,21-FEB-12,20-FEB-12,Gustavo,,en,174.92.99.216,sugarshack58@bell.net,14992216,000000123391467,5,2,excellent customer service representative-no need to imrpove,5
337794,21-FEB-12,20-FEB-12,Leslee,,en,66.87.7.182,agboyle@sympatico.ca,14981216,000000123397328,5,4,,4
337795,21-FEB-12,20-FEB-12,Zied,,fr,174.89.229.137,mjads@sympatico.ca,14989256,000000123410268,5,4,,5
337796,21-FEB-12,20-FEB-12,Gustavo,,en,70.31.41.65,garylong@sympatico.ca,14985070,000000123392153,5,5,very satisfied and would recommend,5
337797,21-FEB-12,20-FEB-12,Chuck,,en,76.64.23.57,jober@sympatico.ca,14986742,000000123400315,5,5,you covered it all,5
337798,21-FEB-12,20-FEB-12,Anis,,fr,70.30.200.43,gilles-desjardins@sympatico.ca,14985276,000000123394044,3,2,Il y avait panne générale...,4
337799,21-FEB-12,20-FEB-12,Manoj Sandra,,en,70.31.41.65,garylong@sympatico.ca,14985072,000000123393793,5,5,very happy,5
337800,21-FEB-12,20-FEB-12,Charbel,,en,184.146.170.131,jacqueline.b@sympatico.ca,14986140,000000123412324,4,5,"Nothing, the young man that assisted me was amazing!",4
337801,21-FEB-12,20-FEB-12,Devakanthan,,en,70.52.4.81,lbrebner@sympatico.ca,14987742,000000123390826,5,4,,4
337802,21-FEB-12,20-FEB-12,Pamela,,en,65.93.91.186,bjmarsh@sympatico.ca,14982270,000000123394111,5,5,,5
337803,21-FEB-12,20-FEB-12,Gerry,,en,65.93.91.186,bjmarsh@sympatico.ca,14982272,000000123394151,5,5,,5
337804,21-FEB-12,20-FEB-12,Alejandro,,en,76.68.52.102,afolliott@sympatico.ca,14981198,000000123405068,5,5,lets see how it works out,3
337805,21-FEB-12,20-FEB-12,Mohammed,,en,65.93.93.197,mkalushner@sympatico.ca,14989282,000000123391931,5,5,,5
337806,21-FEB-12,18-FEB-12,Shaun,,en,65.92.180.116,morty.ellis@sympatico.ca,14970416,000000123363209,4,4,spell out the costs with a little more specificity,4
337807,21-FEB-12,20-FEB-12,Sondes,,fr,67.68.144.212,chez.jeanne@sympatico.ca,14983027,000000123392586,5,5,Le service a été impeccable et d'une extrême gentillesse.,5
337808,18-FEB-12,17-FEB-12,Kevan,,en,67.71.59.134,milica@bell.net,14959586,000000123354722,4,3,,3
336211,19-FEB-12,17-FEB-12,Bob,,en,70.29.71.110,creativevoice@bell.net,14953552,000000123345045,4,3,"Again, the technician who visited my apt. to setup the service forgot to tell me that proper service may take 12-24 hrs. to initialize in the system to properly get it working.  This needs to be mentioned when the customer sets up the service call by phone as a first time customer for Bell's internet service.  Thanks!  Very friendly and professional though.  ",4
336212,19-FEB-12,17-FEB-12,Amine,,fr,74.15.228.236,rm.martin@sympatico.ca,14961488,000000123354658,5,5,,5
336213,20-FEB-12,19-FEB-12,Imen,,fr,70.24.238.145,renbern@bell.net,14979016,000000123380563,5,5,"tout est parfait, la conseillère est super gentille!",5
336214,20-FEB-12,19-FEB-12,Shirley,,en,174.92.92.16,hacquardg@bell.net,14976274,000000123380176,5,5,"Shirley went beyond the call of duty to make sure I was satisfied and understood my problem.
She could not have done anything more. I really appreciated the service in both languages. ",5
336215,20-FEB-12,19-FEB-12,Ravi,,en,70.27.58.53,john.dougan@sympatico.ca,14976894,000000123382722,5,5,none,5
336216,20-FEB-12,19-FEB-12,Djouaihia,,fr,184.151.127.176,malabrosse@sympatico.ca,14977750,000000123379419,3,1,Je n est toujours pas accès au service internet (l objet de mon appel). On m'a dit que le service reviendrai à partir de minuit hier...,2
336217,20-FEB-12,17-FEB-12,Ibtissem,,fr,70.49.255.30,penelopedeux@sympatico.ca,14960708,000000123360176,5,5,La communication de mon premier appel a ete coupe mais j'ai rappele et je fus bien servi.,5
336218,20-FEB-12,16-FEB-12,Djamila,,en,69.43.35.251,billiehugh@sympatico.ca,14939516,000000123328975,4,4,accesws to replacement parts or repla ement modems at a Bell store would speed the process.  I will be without internet service for almost a week.,4
336219,20-FEB-12,19-FEB-12,Amira,,fr,174.89.220.6,mimi_andre@bell.net,14978168,000000123382608,5,5,,5
336220,20-FEB-12,19-FEB-12,Arthur,,en,69.156.57.119,vicgreczko@sympatico.ca,14980390,000000123384613,5,5,Dealt with a Ricardo.  I have no complaints at all. He was very competent and friendly.  And I was really impressed with how quick I got through to a real person,5
336221,20-FEB-12,19-FEB-12,Ajay,,en,184.145.10.117,ejlinley@sympatico.ca,14975616,000000123385202,4,3,,5
336222,20-FEB-12,17-FEB-12,Denise,,en,76.69.12.229,alistair.bevan_stewart054@sympatico.ca,14951580,000000123351425,1,1,Changed wireless adapter as suggested - did not solve the problem,4
336223,20-FEB-12,14-FEB-12,Marc,,fr,174.92.166.99,romantrusiak@bell.net,14922674,000000123275729,4,4,"Your installers wer fantastic. The only comment I would make is once hooks ups are made, specific customer support numbers should be established to complete installations. Example (TV programming) (email hook ups) etc. Otherwise the whole installation was very goog.",5
336224,20-FEB-12,19-FEB-12,Dawood,,en,64.228.215.147,wsigmund@sympatico.ca,14980550,000000123386128,4,3,"In addition to solving 1 of 2 issues I needed help resolving the second of 2.
That remains unresolved.",5
336225,20-FEB-12,19-FEB-12,Madhu,,en,74.15.37.146,trwright@sympatico.ca,14980292,000000123380406,1,1,answer the question I had asked but guy said he had no idea and not to do anything....,2
336226,20-FEB-12,19-FEB-12,Brett,,en,70.26.150.196,rmrobin@sympatico.ca,14979152,000000123378914,5,5,,4
336227,20-FEB-12,19-FEB-12,Nebgha,,fr,184.145.158.209,mario.guilmet@sympatico.ca,14977862,000000123380930,1,1,"me passer à une personne plus compétente. on m'a fait croire que c'était mon adhésion à télé fibe qui avait changé ma connexion alors qu'il en était rien. j'ai dû parlé à 5 personnes, et c'est le dernier agent qui a réglé mon problème (très compétent). Avec les 3 appels notés à mon dossier, j'ai passé près de 3 heures au téléphone. Les 2 premières personnes à qui j'ai parlé étaient difficiles à comprendre, ne parlaient pas assez fort.",2
336228,20-FEB-12,19-FEB-12,Afef,,fr,184.145.158.209,mario.guilmet@sympatico.ca,14977866,000000123381852,3,1,voir réponse au # de référence 123380930,2
336229,20-FEB-12,19-FEB-12,Sarra,,fr,184.145.158.209,mario.guilmet@sympatico.ca,14977864,000000123382687,1,1,voir réponse à l'appel numéro de référence 123380930,2
336230,20-FEB-12,19-FEB-12,Melvin,,en,65.92.196.124,bandelawrenson@sympatico.ca,14974198,000000123380368,4,4,,5
336231,20-FEB-12,19-FEB-12,Samia,,fr,184.144.228.161,respclem@sympatico.ca,14979028,000000123386605,4,3,,3
336232,20-FEB-12,19-FEB-12,Karen,,en,174.89.175.182,meghanking@sympatico.ca,14978032,000000123383144,1,1,LISTENING- NOT HANGING UP WHICH HAPPENED TWICE-- AND SENDING A TECHNICIAN AT ARRANGED TIME WHICH DID NOT HAPPENED AND WE WAITED 6 HOURS AND IT STILL HAS NOT ARRIVED,1
336233,20-FEB-12,19-FEB-12,Rodolfo,,en,184.144.111.247,saunders31@sympatico.ca,14979528,000000123387134,5,5,Nothing. BUT I still have another outstanding issue that has not been resolved. It has been escalated BUT there has not been a return phone call.,2
336234,20-FEB-12,18-FEB-12,Kevin,,en,174.94.30.145,lekxfamily@sympatico.ca,14969236,000000123375532,5,5,when doing the line testing - takes quite a long time.  ,5
336235,20-FEB-12,19-FEB-12,Hanene,,fr,70.26.176.237,l.martyn@sympatico.ca,14977304,000000123384914,4,4,,5
336236,20-FEB-12,19-FEB-12,Harjeeth,,en,174.93.48.93,walshm@bell.net,14980452,000000123379890,5,4,"Nothing. I had been having an ongoing internet problem for some time.I was dealing with it by frequently powering down/resetting modem. When the problem became worse I called Bell. One call diagnosed the problem,a new modem would be delivered soon.I did have small problems setting up the new modem,but again, one fast call got the job done. While my technical skills are limited,Bell's people not once spoke ""over my head"". I always feel valued and important when I deal with Bell people,that is getting harder to find. Thank you very much! ",5
336237,20-FEB-12,19-FEB-12,Jose,,en,70.48.59.163,LouiseR-MurrayS@sympatico.ca,14973644,000000123379064,5,4,,5
336238,20-FEB-12,18-FEB-12,Karen,,en,67.68.54.84,pwsimmons@sympatico.ca,14971112,000000123368103,5,5,Billed my services correctly in the first place.,3
336239,20-FEB-12,19-FEB-12,Hussain,,en,70.29.21.57,jevenson@sympatico.ca,14976774,000000123382934,5,5,,5
336240,20-FEB-12,19-FEB-12,Kota,,en,184.147.191.246,thomassmith10@sympatico.ca,14980182,000000123389526,2,1,"I am not sure anything could have been done. The IT person tried everything he could, but the problem was un-resolvable.",4
336241,20-FEB-12,16-FEB-12,Karla,,en,64.229.185.221,hliffiton@sympatico.ca,14942950,000000123320968,3,1,Follow through on promise of  call back from customer service supervisor or manager still has not occurred. We have  not resolved the problem of our internet after spending the better part of one full day on various calls with Bell. Several days have now elapsed and still no call. ,1
336242,20-FEB-12,16-FEB-12,Silumula Swathi,,en,70.48.43.248,batesk@bell.net,14939294,000000123333863,3,4,I really couldn't understand the person. Her accent was really heavy!!!,3
336243,20-FEB-12,19-FEB-12,Bryan,,en,70.26.93.152,codycaps@sympatico.ca,14974942,000000123379675,5,4,resolve the problem that day so I would not have to call back on Feb. 21st 2012,3
336729,19-FEB-12,18-FEB-12,Jihene,,fr,174.92.237.167,normy2x69@bell.net,14970638,000000123361825,4,4,"Elle a résolu mon problème, je n'avais pas besoin de plus. Merci",4
336730,19-FEB-12,18-FEB-12,Ana,,en,64.228.209.53,bdewhirst@bell.net,14965048,000000123368018,5,5,This was one of your better people...give her a pat on the back.,5
336731,19-FEB-12,18-FEB-12,Hector,,en,76.64.213.238,gcollins_70@sympatico.ca,14967288,000000123362162,5,5,,5
336732,19-FEB-12,18-FEB-12,Jose,,en,70.51.99.71,vanwissen@sympatico.ca,14973024,000000123365238,3,3,One item not solved was the problem with the filters.,4
336733,19-FEB-12,18-FEB-12,Bedre,,en,70.51.99.71,vanwissen@sympatico.ca,14973026,000000123364620,5,5,I believewe are OK now.,5
336734,19-FEB-12,18-FEB-12,Pamela,,en,65.92.172.208,jay.hunt@sympatico.ca,14968128,000000123368550,3,4,Change my password immediately while I am on-line. Having to wait 24-48 hours (after spending 2 hours on line with a tech support person and had to insist on escalating it to level 2 support) is unacceptable.,3
336735,19-FEB-12,17-FEB-12,Moises,,en,67.71.7.178,rogerkelly@bell.net,14961666,000000123355460,5,5,Completely satisfied with the technetion.He did what I could not do and did it fast.The service that Bell gives is what make me loyal to Bell.,5
336736,19-FEB-12,18-FEB-12,Dominic,,en,76.69.13.253,s.charlebois@sympatico.ca,14971728,000000123377386,5,5,,5
336737,19-FEB-12,17-FEB-12,Mahmoud,,fr,70.26.188.132,chevalierdi@bell.net,14953188,000000123355401,4,4,,5
336738,19-FEB-12,27-JAN-12,Maria,,en,74.14.115.144,uniranjan@sympatico.ca,14769594,000000122869904,1,1,Hire some professional technicians to solve the problems,1
336739,19-FEB-12,18-FEB-12,David,,en,74.12.245.242,karen.stoddart@sympatico.ca,14968812,000000123372710,3,2,"Why not try calling your customers if you are unable to commit to an appointment? Telling me that someone would come by during the day and then having to call and find out that the schedule was not available? Not understanding your policy at all, I spent the day waiting for a technician when I had other things that I could have been doing. With this ongoing service, I am seriously considering taking ALL my services elsewhere in the future.",1
336740,19-FEB-12,18-FEB-12,Marc-Andre,,en,74.12.219.2,dhsmith@sympatico.ca,14966380,000000123377426,5,5,it was nice to talk to someone who I had no problems unerstanding,4
336741,19-FEB-12,18-FEB-12,Sharon,,en,174.89.40.116,imcan@sympatico.ca,14967876,000000123366850,4,4,Not have people on hold so long ,4
336742,19-FEB-12,18-FEB-12,Rym,,fr,174.91.254.100,vincent.mancini@sympatico.ca,14973110,000000123370439,4,3,"I very often get the message INTERNET NOT AVAILABLE. This happens very frequently, about 4 to 5 times a week and I have to Reboot My Modem.  This is very frustrating.  This should not happen. I also put in a call last Saturday Febuary 11, 2012 and again yesterday Febuary 18, 2012 and talked with Rym and she was very nice after expressing my frustrations with the bell service.  As of today it seems to be ok, but this has been going on for over a year with internet interuption.  I am seriously considering moving over to Videotron Internet service since people I know do not experience the same internet interuptions that I experience.  
Je sais que ce message ne changera rien.
Merci quand meme.",1
336743,19-FEB-12,18-FEB-12,Krishnan,,en,70.29.89.80,dkhr@sympatico.ca,14966446,000000123371555,5,1,again..the ongoing problems with my internet service cutting in and out....I can't believe I pay money for this service because it is terrible.....it could be times to switch servers because Bell can't seem to get this problems resolved.,1
336744,19-FEB-12,18-FEB-12,Andrea,,en,64.231.94.231,dmann23@sympatico.ca,14966460,000000123374813,5,5,Nothing as it was handled efficiently and quickly!,5
336745,19-FEB-12,18-FEB-12,Abdul,,en,67.68.136.109,jjallison@sympatico.ca,14968388,000000123363677,1,,"I don't know who Abdul is, but the name of the representative on the chat did not show up as Abdul.  All I basically wanted was to get a replacement for the modem that I have used since I started with Bell Internet, because it is starting to give me problems every once and a while and let's face it, it is way past it's time, I thought it would be fairly easy to get a newer up to date replacement.  I don't know whether, because of a language barrier or what, I was getting frustrated, because he was asking me the same questions over again that I supplied up front in my request.  Finally after losing my temper, he sent back a response that a new modem was being sent.  
To be honest and up front, I have been a Bell customer for what seems like forever, (now I can identify with some of my friends and co-workers who have left Bell and went with other carriers.) I have a Bell land line, internet, cell phones and Bell T.V. and on the whole, I    am quite satified with your service and  had no problems, but I dread phoning and as in this case, Internet Chat, because everytime I have had a question or a problem either the person wants to upsell me something, or is basically a call taker who does not the authority to do anything or have the expertise to answer my questions.  So, now I am in a quandry as to what to do is I have a problem installing the new modem if I actually get it.  
Thanks    ",4
336746,19-FEB-12,18-FEB-12,Tathiana,,en,209.226.116.145,arshadafzal@sympatico.ca,14964870,000000123375034,4,4,Make sure that MSN does not interfere with my email.I do not like advertisement etc.,5
336747,20-FEB-12,19-FEB-12,Kalyca,,en,174.92.68.183,cindypaulst@sympatico.ca,14974824,000000123386451,5,5,,5
336748,20-FEB-12,19-FEB-12,Duncan,,en,184.144.78.96,sueal2@sympatico.ca,14979938,000000123388401,5,5,an issue with the speed of my computer has now happened after the repair and service dept is looking into the problem,5
336749,20-FEB-12,17-FEB-12,Naoufel,,en,65.93.163.223,beauchamp24@bell.net,14952186,000000123341773,5,5,your surveys should be sent in both language french and english,5
336750,20-FEB-12,31-JAN-12,David,,en,207.164.79.85,ontarioautotruck@sympatico.ca,14807584,000000122963259,2,2,"In addition to waiting to talk to the right person, being transferred 5 times, I'm still receiving correspondence in French, that I can't understand, that a ""technician"" pushed the French Language button on my profile.... I currently have an invoice #519379033 that I can't read. I have to call to get an english copy, but just don't want to have to go through the hassel of dealing with Bell customer service yet again, for their error.... ",2
336751,20-FEB-12,19-FEB-12,Richard,,en,174.89.60.149,pdlindgren@sympatico.ca,14978680,000000123380466,3,1,"I was told I would be contacted 4-24 hours from the time I called.  Have not heard anything, and am currently surfing at local coffee shop.",3
336752,20-FEB-12,18-FEB-12,Vijay,,en,69.159.17.124,saja14@sympatico.ca,14971816,000000123367380,4,4,"sometimes long periods on hold.
",4
336753,20-FEB-12,18-FEB-12,Chaabane,,fr,174.93.225.139,germainej@sympatico.ca,14967364,000000123369482,4,5,,5
336754,18-FEB-12,17-FEB-12,Alexander,,en,69.158.83.79,teggart@sympatico.ca,14963014,000000123342423,5,5,Nix,4
337242,18-FEB-12,17-FEB-12,Mohammed,,en,184.145.82.179,sandmlew@sympatico.ca,14962012,000000123360317,2,4,"Have a more informed, easy-to-understand person as the first contact. We took a great deal of time & finally I was moved on to another person & all went smoothly. ",2
337243,18-FEB-12,17-FEB-12,Manoranjith,,en,50.101.231.217,dolores02@sympatico.ca,14954340,000000123353523,1,1,Answered by problem insteadof telling me to call Acer (who charge anywhere from $90. - over $200.  I did not ask for Acer's help and remedied the problem on my own by disconnecting the hard drive and reconnecting it.  Bell was of no assistance to me with this problem.,2
337244,18-FEB-12,17-FEB-12,Abdelhakim,,fr,174.92.150.165,mathias.pelletier@sympatico.ca,14959146,000000123346745,5,4,"mon service internet,n'avait pas été changer de essentiel à performance , mais la facturation si,cela malgré 2 appels.problème informatique peut être ?
le 22 le tout supposé être correct.",5
337245,18-FEB-12,17-FEB-12,Roy,,en,74.198.9.164,akerman@sympatico.ca,14951460,000000123356387,5,5,,5
337246,18-FEB-12,17-FEB-12,Susy,,en,70.49.187.222,valant@sympatico.ca,14963448,000000123353157,5,5,,5
337247,18-FEB-12,17-FEB-12,Wissem,,fr,67.70.132.40,bgiard@bell.net,14952310,000000123352306,5,5,rien de plus tout etait tres satifaisant.,5
337248,18-FEB-12,17-FEB-12,David,,en,174.91.45.59,ecr310@bell.net,14954596,000000123355159,5,5,nothing at all,5
337249,18-FEB-12,17-FEB-12,James,,en,70.27.10.208,billward@sympatico.ca,14952382,000000123355831,2,4,"I had to speak to about 7 different departments to get the issue resolved, and it took almost 3 hours. I was being charged for 2 internet accounts (separate withdrawals from my bank account), but I had never received a bill for the 2nd internet account. I had changed to Fibe TV and Internet last April, but instead of cancelling the other Internet, they charged me for two accounts. It was difficult to get agents to understand, resolve and accept that I had been improperly charged for the extra account. I had to go to the bank to get the customer ID # of the extra withdrawal, and even after I gave this to the agents and explained that I just had one internet service for one computer in one apartment, it was difficult to convince them that I was being overcharged. Finally someone in Billing gave me the Loyalty section and it was resolved and my account is to be credited for the $401 overpayment. I think you need better integration of your technical and billing departments as well as the Fibe system and other systems. Each department focuses on certain things, and they seem very limited in what they can do. Somebody in the cancellation department even said it was my fault that there hadn't been a proper migration of the Internet services. I don't work at Bell, so I can't make such arrangements, and the person who installed Fibe said it would be taken care of.

In addition, after I initially got Fibe TV last April, I was also charged about an extra $500 for extra unexplained charges that my account had to be credited for. It was never explained why these charges were added, but my account was credited. 

I hope you can find a way to reduce the frustration people have to go through to resolve such issues.",2
337250,18-FEB-12,17-FEB-12,Mohamed,,fr,174.95.240.38,gac.benoit@sympatico.ca,14955262,000000123345697,4,5,,5
337251,18-FEB-12,17-FEB-12,Kira,,en,70.29.12.40,mike.epps@sympatico.ca,14959520,000000123357624,5,5,Add to web site a feature to compare the amount paid to upgrading plan based on current internet usage.,5
337252,18-FEB-12,17-FEB-12,Pierre,,en,70.53.72.251,mike.eby@sympatico.ca,14959518,000000123359645,5,5,,5
337253,18-FEB-12,15-FEB-12,Munyaradzi,,en,70.52.157.144,rogerb@sympatico.ca,14935632,000000123305395,3,3,refund extra charges,3
337254,18-FEB-12,15-FEB-12,Madhu,,en,184.146.154.149,jofr@sympatico.ca,14931202,000000123295443,5,5,,5
337255,18-FEB-12,17-FEB-12,Drew,,fr,70.26.232.184,desjardins80@sympatico.ca,14954134,000000123353674,4,2,m aider a resoudre le probleme au telephone par votre thecnicien,
337256,18-FEB-12,17-FEB-12,Gopi Rathinam,,en,207.164.79.75,wendell.harkness@sympatico.ca,14963736,000000123349088,5,2,On this call it appeared that som einformation had not been entered ino the file.  I was trying to find out about a new modem that was to be sent out and was told it should arrive in 3 days  this was the 4th day so I had wanted a tracking number to see if I could find out where my modem was it has been a week without internet or my house phone due to having Voice over Data phone.  A risk I new about when I switched but in 15 years I hav enot had any issues with a modem going out.,4
337257,18-FEB-12,16-FEB-12,Laddavanh,,fr,174.94.81.30,rst_martin@sympatico.ca,14948540,000000123324489,5,4,Mettre à jour le compte après le paiement sans aller dans compte actuel.,4
337258,18-FEB-12,17-FEB-12,Islem,,fr,74.15.203.110,g.beauchemin88@sympatico.ca,14955206,000000123352137,4,4,,4
337259,18-FEB-12,16-FEB-12,Lokeswaran,,en,70.53.30.179,sandycms@sympatico.ca,14948820,000000123322926,4,4,I was taken care of quite satisfactorily,4
337260,18-FEB-12,14-FEB-12,John,,en,70.50.112.191,overbank@sympatico.ca,14921474,000000123268979,4,2,,5
337261,18-FEB-12,17-FEB-12,Roxanne,,en,209.226.138.154,sneh.chakraburtty08@sympatico.ca,14962474,000000123344930,3,3,Listen more to the customer's needs instead of going on your own decisions,5
337262,18-FEB-12,17-FEB-12,Mir,,en,209.226.138.154,sneh.chakraburtty08@sympatico.ca,14962476,000000123336673,5,5,,5
337263,18-FEB-12,17-FEB-12,Kaitlyn,,en,65.93.40.152,sandb@bell.net,14962008,000000123352246,4,4,"Generally, I was quite pleased with the results achieved by my phone call and with the friendliness of the representatives. I am a bit concerned that customers have to ask about discounts and specials rather than have a Bell rep. contact customers to advise them of upcoming savings. I know you are a large company but sometimes taking the initiative is appreciated!",4
337264,19-FEB-12,18-FEB-12,Sana,,fr,65.92.219.129,alicelandu@bell.net,14964578,000000123363530,5,5,tout a été parfait.,5
337265,20-FEB-12,18-FEB-12,Imen,,fr,197.1.69.125,prichard64@bell.net,14971080,000000123364810,5,5,"un grand bravo à toi imen ,tu etais top ",5
337266,20-FEB-12,19-FEB-12,David,,en,70.48.72.215,tomdow@bell.net,14980236,000000123379269,5,5,no improvements necessary.....,4
337267,20-FEB-12,19-FEB-12,Suresh,,en,69.159.71.222,awacwa@sympatico.ca,14974148,000000123380472,5,5,,5
337268,20-FEB-12,19-FEB-12,Gabin,,en,184.144.77.88,davidbcowan@sympatico.ca,14975200,000000123389575,5,5,,5
337269,20-FEB-12,19-FEB-12,Pamela,,en,184.144.77.88,davidbcowan@sympatico.ca,14975202,000000123387509,5,5,,5
337270,20-FEB-12,19-FEB-12,Mohamed,,fr,69.159.112.49,mireille.poulet@bell.net,14978176,000000123386465,5,5,,5
337271,20-FEB-12,18-FEB-12,Khan,,en,174.89.103.102,s_szoke@sympatico.ca,14971766,000000123368413,3,4,not to have problem to bigin with,5
337272,20-FEB-12,19-FEB-12,Xenia,,en,70.52.165.57,rsbranchella@sympatico.ca,14979306,000000123384443,,,Hope this time  will work.,
337273,20-FEB-12,19-FEB-12,Shirley,,fr,174.92.158.196,michel.belley056@sympatico.ca,14978108,000000123379557,5,5,,5
337809,18-FEB-12,17-FEB-12,Malek,,fr,67.70.132.40,bgiard@bell.net,14952312,000000123360161,5,5,tout etait tres satisfaisant.,5
337810,18-FEB-12,17-FEB-12,Juan,,en,174.91.45.59,ecr310@bell.net,14954594,000000123350208,5,5,nothing at all,5
337811,18-FEB-12,17-FEB-12,Daniella,,en,64.231.15.232,gmwissink@sympatico.ca,14955610,000000123350197,3,2,"resolve my internet problem.

Unable to download videos due to internet continual internet slowdowns
and inrterruptions",2
337812,18-FEB-12,17-FEB-12,Gregory,,en,64.228.140.215,ldiachenko@sympatico.ca,14958062,000000123340412,1,1,We were told that our new modem would speed up our Internet when in fact it made it turtle slow.  We are considering moving our business to Rogers if this does not improve,1
337813,18-FEB-12,13-FEB-12,Rym,,fr,65.94.86.220,lamroc@sympatico.ca,14907404,000000123246564,3,1,,3
337814,18-FEB-12,16-FEB-12,Arun,,en,65.92.53.229,whitpad@sympatico.ca,14950574,000000123312058,5,4,,4
337815,21-FEB-12,20-FEB-12,Suresh kumar,,en,65.93.103.50,dean.baird@sympatico.ca,14983738,000000123392101,4,4,i could tell he was multi tasking with something else,4
337816,21-FEB-12,20-FEB-12,Lohith,,en,74.14.143.37,j.tazuko@bell.net,14986088,000000123412888,5,4,very helpful,5
337817,21-FEB-12,20-FEB-12,Naoufel,,fr,174.88.176.148,jvcmoutardier@sympatico.ca,14987106,000000123404037,5,5,,5
337818,21-FEB-12,20-FEB-12,Tom,,en,70.31.2.120,nicolas_76@sympatico.ca,14989692,000000123398117,5,5,,5
337819,21-FEB-12,19-FEB-12,Philip,,en,184.144.48.137,anne.bock@sympatico.ca,14974038,000000123387672,1,2,not re-configured the inbox of my e-mail,2
337820,21-FEB-12,18-FEB-12,Med Waheb,,fr,74.12.166.44,gcouet@bell.net,14967290,000000123372090,3,4,,4
337821,21-FEB-12,20-FEB-12,Suresh,,en,70.55.132.7,nicmiron@sympatico.ca,14989682,000000123392046,3,3,"Compare the offered package with the most expensive bundle package ""offered"" by Bell. Hwever, for very long time I was paying about $40.00 more than the most expensive package for very marginal quality. Bell should ckeck on regular basis what they are billing an old customer (10+ years) with what they are currently offering, and they should adjust the billing or service. I am really frustrated and I am feeling permanently robbed by Bell. They are taking advantage of their de facto monopoly. The competitor, Vodeotron, is even worse. 
However, I will check myself on regular basis. Based on my previous experience, all I can expect is to go to worse if I don't check. In the last four months, I was checking about three times. Apparently, after each contact with Bell, the things went better, but in fact I was discovering that they went worse. This is a typical monopoly behaviour.",2
337822,21-FEB-12,20-FEB-12,Jose,,en,70.49.56.124,bamphoto@sympatico.ca,14981976,000000123397224,4,3,"I'll tell you two things.
The technician fixed my internet connection by repairing something at the terminal outside of my house. They had been scheduled for Tuesday, Feb. 21st. That was a nice surprise to have the service restored on the 20th around 8:00pm.
However, I am a little annoyed at the service person for not speaking to me, Brendan Matthias, when he phoned the house. He spoke only with my 10 yr old son and did not request to speak with an adult. (As a side note, the technician did not knock on the door due to our dog being outside in the front yard.) I understand that he might have been a little nervous.
Because I did not speak with the technician I didn't know want the problem was and how it was solved.
I had to waste the next 25 minutes waiting on hold for a technical support person to tell me how the problem was resolved. The Bell representative had difficulty reading the technician's BRIEF notes and ultimately COULD NOT tell me what the PROBLEM was and what was done to fix the interuption in my internet service.
So CLEARLY: 1)Bell representatives must always speak with an adult and not a child when addressing Bell services-BASIC!
2)Service notes must written clearly and with ENOUGH information so that anyone in your organization can speak intelligently about the repair or service completed - BASIC!
3)I still don't know what the problem was and how it was fixed.
***Please call me to tell me in detail what was wrong and how you fixed it!

Sincerely,
Brendan Matthias",3
337823,21-FEB-12,20-FEB-12,Orlando,,en,184.146.167.147,r_rich@sympatico.ca,14990548,000000123395297,3,2,If Bell is having a problem with its internet advise us..we the customer what is happening...not give us a customer support number to call...who are too busy to answer the call and we are asked to leave our name and number..(some service)Do hope this problem is fixed...,3
337824,21-FEB-12,21-FEB-12,Tarek,,fr,70.29.251.106,guy.claire@sympatico.ca,14985506,000000123412969,5,5,Pour moi le service est excellent comme il est.,5
337825,21-FEB-12,20-FEB-12,Luis,,en,174.95.139.53,triton1921@sympatico.ca,14992826,000000123392620,1,1,"Eventually, my issue was resolved.  Some moron at central office turned off my DSL at 7330.  This was after a pot-splitter was incorrectly installed, as well as a new modem that ended up being bad.  

Also, the idiots who are level 2 testers (Rudy, #P003184) has proven he is incapable of checking my line when I call 310-SURF.  He told me my line was fine and the issue was the modem.  When the tech got to my house, I was not even receiving a DSL signal to my home!  

The incompetence shown over the last 6 weeks by Bell has been amazing.  The only smart move they made, was assigning ONE person to my case (Ricardo #6044140) to follow up AFTER I complained on Facebook and via email.  Even then, he did not follow up with me to see the final resolve--which was that Bell simply disconnected me.  Also, of all the techs that have been to my house since December, ALL of the satellite TV techs gave me receipts for work performed, but only the last internet tech (B51649) gave me a receipt for work performed.  None of the other 3 internet techs left me with any type of paperwork indicating the work performed.  This last tech, B51649, was by far the most thorough.  He did not run out the door as soon as an internet connection was made.  He stayed around to ensure the connection did not drop out again (it did after a few minutes).  Thankfully, he was there to correct the situation.  B51649 should be commended for doing a thorough analysis and root-cause problem solve on what has been on ongoing issue for quite some time.  Hopefully, this has finally resolved our internet issues.

All in all, this has been a VERY negative experience.  Realistically, this answer I have written is probably too long for anyone to read or care about.",1
337826,21-FEB-12,13-FEB-12,Manoj Sandra,,en,69.157.49.164,forestgarden@sympatico.ca,14905048,000000123244122,5,2,The problem was not something that Manoj Sandra could resolve. ,4
337827,21-FEB-12,20-FEB-12,Anis,,fr,70.26.223.149,bernierouellet@sympatico.ca,14982148,000000123404055,5,5,parfait,5
337828,18-FEB-12,17-FEB-12,Annie,,fr,76.68.201.19,marcelle3@sympatico.ca,14958870,000000123343544,5,5,,5
337829,18-FEB-12,17-FEB-12,Mohamed,,fr,174.92.226.154,jeannicol_9@sympatico.ca,14956676,000000123347888,4,4,,3
336244,18-FEB-12,16-FEB-12,Djamila,,en,76.69.124.179,gtsapas@bell.net,14942638,000000123334035,5,5,,5
336245,18-FEB-12,17-FEB-12,Koussay,,fr,76.108.56.243,guerinfrancine@sympatico.ca,14955760,000000123340982,5,5,"J'aurais aimé être exempté de payer les frais d'utilisation de dépassement de 69$,mais semble-t-il que ce n'était pas possible. Ou bien j'aurais aimé être informé par courriel que je dépassais les 75 gigues pour l'utilisation de mon internet, mais semble-t-il que ce ne fonctionne pas ainsi. Mais maintenant je ne devrais pas dépasser car votre préposé m'a proposé un ajout de bloc de 80 gigues pour 10$ par mois.Merci pour tout et bonne journée.",5
336246,18-FEB-12,17-FEB-12,Nafti,,fr,69.159.158.80,Michel1.sioui@sympatico.ca,14951082,000000123351433,4,4,,4
336247,18-FEB-12,17-FEB-12,Asma,,en,67.70.163.47,dbronson@sympatico.ca,14953974,000000123356397,3,3,I accidently disconnected the call before I was helped so I immediately called back and dealt with someone else,4
336248,18-FEB-12,17-FEB-12,Preety,,en,67.71.82.246,l.ford@bell.net,14957876,000000123342248,4,,"As I have been experiencing intermittent problems with my internet and email since my move, I will wait and see if the problems persist or if the problem has been rectified.  I will then be in a better position to determine how satisfied I may be with your services.  ",
336249,18-FEB-12,17-FEB-12,Maria,,en,70.50.114.175,mbanks000@sympatico.ca,14959214,000000123337366,1,1,Get rid of this message on my screen. It's the same as before I spoke to the technician.,
336250,18-FEB-12,17-FEB-12,Sarra,,fr,69.159.108.251,ghickey@sympatico.ca,14955480,000000123339654,5,5,,5
336251,18-FEB-12,17-FEB-12,Diego,,en,174.91.95.103,evgeny_benm@sympatico.ca,14954860,000000123340637,4,3,,2
336252,18-FEB-12,17-FEB-12,Revathi,,en,65.93.197.169,tinglis@sympatico.ca,14963202,000000123350238,5,5,"Nothing.  The rep did a great job, and Revitita(that's as close as I can remember her name)was very pleasant.",5
336253,18-FEB-12,17-FEB-12,Eka,,en,64.228.140.131,joking@bell.net,14957122,000000123336939,5,5,"I found the operators accent a little hard for me to understand, however I'm english and am told I have an accent. To make up for that she was most helpfuland patient with me.",5
336254,18-FEB-12,16-FEB-12,Hanene,,fr,216.172.135.164,tazi.abdellah@sympatico.ca,14949794,000000123318038,3,3,,3
336255,19-FEB-12,18-FEB-12,Akrem,,fr,70.53.198.189,acarriere000@sympatico.ca,14964394,000000123369297,3,2,mon probleme n`a pas été résolu car semblerait-il c`est un problème avec mon ordi,3
336256,19-FEB-12,18-FEB-12,Nizar,,fr,70.29.171.42,normande_lapointe@sympatico.ca,14970634,000000123368660,5,5,Tout était très bien,5
336257,19-FEB-12,18-FEB-12,Catherine,,en,70.51.55.20,frank.mousseau@bell.net,14967108,000000123374825,3,3,be able to provide higher internet speeds in our area....,4
336258,19-FEB-12,18-FEB-12,Sebastien,,en,76.71.150.16,gmeisner@sympatico.ca,14967478,000000123374288,5,5,When you sent me the wireless box it did not have the yellow cable in the box. It was a good thing I had one in my closet at home.,5
336259,19-FEB-12,18-FEB-12,Majdi,,fr,76.64.250.104,karlo@sympatico.ca,14968852,000000123375405,5,5,,5
336260,19-FEB-12,18-FEB-12,Darwin,,en,69.157.57.146,benwfa@sympatico.ca,14965148,000000123375531,5,5,,4
336261,19-FEB-12,17-FEB-12,Andrea,,en,70.24.172.55,dsta@bell.net,14954488,000000123360084,1,1,"When Bell changes a modem, they could at least help to ensure all activities previously enabled by the computer(s)are applicable with the changed modem.  Also, to understand that not every person with a computer is a computer geek.

How long will it take you to correctly address me as you continue to address me incorrectly even after telling you so about 8 times?
",2
336262,19-FEB-12,17-FEB-12,Jamie,,en,50.101.67.66,j_milner@sympatico.ca,14956320,000000123349805,4,5,,5
336263,19-FEB-12,18-FEB-12,Denys,,en,184.145.62.251,charles.bostock@sympatico.ca,14965741,000000123376750,5,5,Don't know.,5
336264,19-FEB-12,18-FEB-12,Chuck,,en,67.71.137.12,john.way@sympatico.ca,14968522,000000123363347,4,4,Nil,4
336265,19-FEB-12,18-FEB-12,Ritwik,,en,70.31.13.82,nga24@sympatico.ca,14970554,000000123377612,5,5,None thzt I can think of,5
336266,19-FEB-12,15-FEB-12,Jeff,,en,76.66.227.26,centaurrjl@sympatico.ca,14927184,000000123292269,5,5,"This person solved my problem. However, during the previous two weeks I dealt with four reps and they all gave me different explanations.  
Also ironically once my email was restored I found emails from bell with temporary passwords.  But why would they email a temporary password to an email address that I'm telling and speaking to them aboutgettingit restored. That's quite ridiculous.  ",4
336267,21-FEB-12,20-FEB-12,Marie,,fr,184.151.127.202,gaetan.lheureux@sympatico.ca,14985014,000000123407239,4,5,"Les système informatique de Madame Marie ne fonctionnait pas, ce qui a demandé plus de 10 minutes d'attente.",4
336268,21-FEB-12,20-FEB-12,Eka,,en,70.48.58.159,micheljmassie@bell.net,14989114,000000123391723,5,4,"Before speaking to Eka, I dealt with another representative by the name of Will. He was by far the rudest and most uncooperative Bell employee I have ever dealt with. He refused to speak slower and to repeat information. He abruptly put me on hold - 10 minutes later, I hung up because I was still waiting for a response from whomever. He clearly should not be working in the department assigned to him. I truly feel that I should be compensated for the treatment I received. ///  I can only hope that someone will come to my place Wednesday, since no one did Saturday like it should have been the case, even with a phone call from me 90 minutes before 5 p.m. This was not the first time that had happened, if you check my file !!  ",2
336269,21-FEB-12,20-FEB-12,Padala,,en,67.71.140.45,sblhaydon@sympatico.ca,14991596,000000123400031,2,2,"FIXED THE PROBLEM , WE STILL HAVE NOISE ON OUR LINE AND THE INTERNET AND EMAIL STILL BLANK OUT FOR A WHILE .
ALSO WHEN ONE SAYS THEY WILL CALL BACK ,IT IS A COMMON PRACTICE TO CALL BACK NOT LET THE PERSON SIT AROUND WAITING  FOR A CALL. RIGHT ",2
336270,21-FEB-12,20-FEB-12,Samiha,,en,74.57.131.111,louise.mercier1@sympatico.ca,14988082,000000123395504,5,5,I honestly cannot think of any.,5
336271,21-FEB-12,20-FEB-12,Ayoub,,fr,76.68.197.78,c.g.t@sympatico.ca,14982622,000000123396341,5,5,"son nom Ayoub, excellent il a resolu mon probleme de connexon en 2 minutes.
bravo pour ce technicien,  par contre  je deplore que les services soient basés en Tunisie et non au Quebec...ici il y a aussi du chomage et ce sont nos argents qui sont deplacés dans un autre pays  je songe quand même à aller vers d'autres serveurs internet et telephone ",3
336272,21-FEB-12,20-FEB-12,Jacqueline,,en,64.229.187.174,daniellepaul@sympatico.ca,14983536,000000123400232,3,4,Standardize your billing so we do not have to call every month to resolve billing issues. ,3
336273,21-FEB-12,20-FEB-12,Luis,,en,70.30.34.44,freckles.palm@sympatico.ca,14984906,000000123406050,3,,,
336274,21-FEB-12,20-FEB-12,Marc-andre,,fr,67.71.13.119,gerardp@bell.net,14985192,000000123401880,5,4,,4
336275,21-FEB-12,20-FEB-12,Zohra,,fr,69.156.200.236,ggirard004@sympatico.ca,14985222,000000123396186,4,5,,5
336755,18-FEB-12,17-FEB-12,Manoranjith,,en,70.51.98.133,thedropes@sympatico.ca,14963106,000000123346207,5,5,,5
336756,18-FEB-12,17-FEB-12,Jay,,en,70.30.16.188,lucobyrne@sympatico.ca,14958556,000000123347824,5,1,"nothing you did all you could.
And the Rep spent quite a few minutes trying to help me until we realised the activating store was at fault and I had to return there to get a proper Sim card",5
336757,18-FEB-12,17-FEB-12,Mansouri,,en,70.52.7.142,gcharamis@sympatico.ca,14955362,000000123348968,5,5,,5
336758,18-FEB-12,16-FEB-12,Orlando,,en,76.67.16.239,tannywells@sympatico.ca,14949768,000000123314625,3,4,"your telphone service is dreadful. It is very difficult to hear due to background noise. On this occasion it was not difficult to undesrtand what the person was saying ,but the din was very distracting. so improve the noise level in your ohone banks and the quality of of the signal.
 When I haung up from the call I was convinced that there would be no follow thru ,but I was wrong.
 a sevice call was arrnaged and a very nice, bright and competent fellow arrived and we are on the way to solving the problem.I hope.",4
336759,18-FEB-12,17-FEB-12,Marc,,en,74.12.138.88,jrpelton@sympatico.ca,14957244,000000123347800,5,5,Thank you Marc!! Guess what the modem arrived today! 1 day later!!Thanks so much for making this work.,4
336760,18-FEB-12,16-FEB-12,Latisha,,en,64.228.91.2,j.boorsma@sympatico.ca,14943182,000000123325521,4,4,"Service fine on this call.
Had a lot of problems with billings,
they have now fixed this problem",4
336761,18-FEB-12,17-FEB-12,Selene,,en,64.228.88.73,jgmillson@sympatico.ca,14956812,000000123346838,4,4,"I believe that your recent reminder to return the replaced modem was triggered because Bell was unable to identify who in fact returned the modem as submitted promptly last Jan. in the packaging provided tracking #4661 0015 1188 9439  Perhaps you should include the allowance for a ""senders address"" on your return label.  That way you wouldn't have to send out a letter requesting proof of return, or else pay the fee.  Your rep. was kind enough to remove the flag on our account even though initially I could not relocate my Canada Post receipt.  Eventually I did find it and recalled Bell.  If you had a better return identification system, I would not have been so stressed searching for a receipt which the concern was that if I did not find it,I could not prove that I had submitted it to Bell,then I would be billed for the replacement modem. I followed your return postage instructions explicitly...I should not have received this letter requesting that I return this modem a second time, or prove that I have already mailed it to you. This is clearly a procedural failure to identify the source of the sender, or the account associated with the received modem.",3
336762,18-FEB-12,15-FEB-12,Ajay,,en,70.49.62.100,linda.p9@sympatico.ca,14932304,000000123289022,5,5,"nothing,the experience was as good as it gets.",5
336763,19-FEB-12,18-FEB-12,Rodolfo,,en,76.69.13.253,s.charlebois@sympatico.ca,14971730,000000123377579,5,5,,5
336764,19-FEB-12,18-FEB-12,Aymen,,fr,70.55.101.41,pierretteleblanc@sympatico.ca,14970996,000000123374060,4,5,,4
336765,19-FEB-12,09-FEB-12,Alain,,en,74.15.243.51,lynda.alexander@sympatico.ca,14887304,000000123162763,3,4,"Should not have cancelled my internet service when I am still paying for it.  Unfortunately, I am being forced to upgrade a service from WiMax to Turbo Hub and as a result, service was cancelled in advance of receiving Turbo Hub...so not impressed one bit.",3
336766,19-FEB-12,18-FEB-12,Allaura,,en,174.88.203.208,snelgrove@sympatico.ca,14972298,000000123363491,4,4,I was cut off after I hit 0 for an operator the first time and had to go through the whole process again.,4
336767,19-FEB-12,18-FEB-12,John,,en,64.231.50.215,silverfox52@bell.net,14972224,000000123361330,1,1,,2
336768,20-FEB-12,19-FEB-12,Eric,,en,70.53.57.166,barker-rose@sympatico.ca,14974218,000000123384179,5,5,"Wait time for the customer care representative was long, but Eric did an excellent job.  Thank you very much Eric!!!",5
336769,21-FEB-12,20-FEB-12,Allaura,,en,65.95.91.204,bandjishibashi@sympatico.ca,14981980,000000123392645,3,3,Listen.  ,3
336770,21-FEB-12,18-FEB-12,Afroze,,en,67.70.110.85,k_martindale@sympatico.ca,14968774,000000123365695,1,1,"Feb 21/12 12:30PM: Given that we had booked an appt for 8AM - 12 noon on Tues Feb 21st and no one has showed up or bothered to call.  I stay home from work for these appointments so I do not appreciate this at all. Rating ""0"" so far.  ",1
336771,21-FEB-12,20-FEB-12,Ajay,,en,174.94.43.27,skye.r@sympatico.ca,14991894,000000123399476,4,3,"While this gentleman was easy to understand and very good at his job, I only phone Bell help now when really desperate.  When you had Canadian people on your payroll, they ALWAYS managed to solve the problem in about 2 minutes.  My experience a few months ago took almost 3 hours and nothing was resolved.  This now seems to be the norm and it's very, very frustrating.  Msny people I know have switched from Bell for this very reason.  I even tried to find the Montreal site that is supposed to be much better - but to no avail.  We seem to be paying a great deal for your service (others offer a cheaper rate).  I certainly hope that things improve.  I have been a customer since 1960 and, perhaps mistakenly, feel some loyalty to your company.  Please try to improve things!!!",2
336772,21-FEB-12,20-FEB-12,Ben Mahmoud,,fr,74.15.115.201,glamoureux@bell.net,14985322,000000123404992,4,4,,4
336773,21-FEB-12,01-FEB-12,Rebecca,,en,209.202.107.203,rafid@sympatico.ca,14822358,000000122976629,5,5,,5
336774,21-FEB-12,20-FEB-12,Feres,,fr,76.71.206.42,fulrich@sympatico.ca,14984950,000000123399600,5,4,Le problème venait d'une erreur de facturation. Le mieux aurait été d'éviter l'erreur et d'appliquer les tarifs convenus.,2
336775,21-FEB-12,30-NOV-11,Justin,,en,209.202.107.203,rafid@sympatico.ca,14161042,000000121583176,5,5,,5
336776,21-FEB-12,20-FEB-12,Selene,,en,69.158.101.158,hhamilton@bell.net,14985770,000000123400146,5,4,We had difficulty for months because we got a new Windows 7 Computer and changed over from Dial Up to High Speed service with Bell and since August 2011  we were billed twice  because we were still being billed by Bell through the old VISA Account Payment for Dial Up service in the old Account as well as being billed by  Bell in the new High Speed Service when we switched over since August 2011 to Bell Telephone Billing instead with High Speed .  ,4
336777,21-FEB-12,20-FEB-12,Irfan,,en,184.147.169.88,giso.czychoratzki@sympatico.ca,14985308,000000123400815,5,5,,5
336778,21-FEB-12,20-FEB-12,Rabeb,,fr,174.95.185.163,jcpommet@sympatico.ca,14986362,000000123401910,5,5,,5
336779,21-FEB-12,20-FEB-12,Hamdi,,fr,174.93.223.81,recayer@sympatico.ca,14990742,000000123400095,4,4,,5
336780,21-FEB-12,19-FEB-12,Azza,,fr,65.94.211.14,gilles.montpetit034@sympatico.ca,14976116,000000123378795,5,5,,4
336781,21-FEB-12,15-FEB-12,Caroline,,en,70.52.205.7,rmacintyre_5@sympatico.ca,14935498,000000123304434,4,4,less waiting time,4
336782,18-FEB-12,17-FEB-12,Carmen,,en,70.26.54.48,bosio.ernesto@sympatico.ca,14952533,000000123350392,5,4,,5
337274,20-FEB-12,19-FEB-12,Ravi,,en,67.70.84.106,andre.charron4@sympatico.ca,14973984,000000123380166,5,5,at this time nothing  comes to mind.,5
337275,20-FEB-12,19-FEB-12,John,,en,184.144.26.234,tcolvin@sympatico.ca,14980086,000000123383239,5,3,"not much better. The problem lies with understanding the configuration of email. I was trying to send attachments that were rather large to too many people. We could not figure out how to make them smaller, and that may be an Apple thing. Your technician was totally helpful and competent.",5
337276,20-FEB-12,19-FEB-12,Sana,,fr,206.47.249.246,alain.lapensee@sympatico.ca,14973824,000000123382347,5,5,"Malgré que j'ai reçu un excellent service, il est dommage de constater que les employés (es) ne soit pas Canadien !!!!!...",4
337277,20-FEB-12,17-FEB-12,Aqeel,,en,174.94.45.216,rainydia@sympatico.ca,14961120,000000123358804,5,4,"Advise us of an existing problem before we have to call Bell.

Follow-up call from the rep was very good.",4
337278,20-FEB-12,18-FEB-12,Rym,,fr,70.29.235.3,s_lepage@sympatico.ca,14971762,000000123363301,4,4,,2
337279,20-FEB-12,17-FEB-12,Carolina,,en,70.24.181.248,kebott11@bell.net,14957556,000000123338098,3,2,NOTHING,2
337280,20-FEB-12,19-FEB-12,Partha,,en,70.30.135.53,grobinson@bell.net,14976218,000000123385089,5,5,NOTHING PROBLEM WAS WITH DELL LAPTOP YOUR REPRESENTATIVE WAS VERY HELPFUL,5
337281,20-FEB-12,19-FEB-12,Richard,,en,70.55.28.98,surko@sympatico.ca,14979966,000000123383058,5,5,"I asked for some very specific info re: security setting for my network - it would have been good to follow up the phone conversation with an email recording these numbers & settings. Other wise the service was couteous, knowledable and efficient. I did not feel rushed or spoken down to. It was a very satisfactory encounter which required no callbacks on my part. Well Done!",5
337282,20-FEB-12,19-FEB-12,Mario,,en,65.92.78.174,levely@bell.net,14977434,000000123380206,5,5,Not sure there was anything that was not handled well!,5
337283,20-FEB-12,19-FEB-12,John,,en,38.111.117.150,lurdes.spaley@sympatico.ca,14977628,000000123382099,4,4,,4
337284,20-FEB-12,13-FEB-12,Carole,,fr,70.26.238.169,pierre-yves.loyer@sympatico.ca,14909546,000000123239296,4,1,Faire ce que je voulais ,4
337285,20-FEB-12,19-FEB-12,Grace,,en,70.50.16.87,wayne.mccleave@sympatico.ca,14980472,000000123388137,5,5,None - excecellent service,5
337286,20-FEB-12,18-FEB-12,Rolando,,en,70.48.40.122,gestuart@sympatico.ca,14967374,000000123365893,5,5,nothing,5
337287,20-FEB-12,19-FEB-12,Hassen,,fr,74.14.200.253,jdvico@sympatico.ca,14976682,000000123380042,5,,"depuis plus de 3 semaines j;ai appeler maintes fois pour resoudre un probleme de verifier mon usage internet. Tout foctionnait tres bien avant,mais depuis que j'ai passe a la fibre optique c'est depuis cette datte que tout est mort. Apres maintes appels on me disait que tout sera en ordre dans les 48 heures mais rien ne fonctionne encore. Esperons que cette fois ce sera la bonne et qur tout rentrera dans l'ordre.",5
337288,20-FEB-12,19-FEB-12,Oussema,,fr,174.91.207.32,atremblay_301@sympatico.ca,14974130,000000123379677,5,5,,5
337289,20-FEB-12,19-FEB-12,Srinivasan,,en,74.15.30.69,shulley6@sympatico.ca,14979688,000000123379105,5,5,"I do have trouble understanding some representatives if they speak too quickly, use computer jargon that I am unfamiliar with or English is their second language.",5
337290,20-FEB-12,19-FEB-12,Edgardo,,en,50.101.227.169,dkmurray@sympatico.ca,14975398,000000123379754,4,4,Why the problem occurred. A solution happened more than it was planned.,4
337291,20-FEB-12,19-FEB-12,Dilli,,en,70.26.111.145,pfrauley@sympatico.ca,14978726,000000123388516,5,5,Not made me jump through so many hoops to connect with the representative,1
337292,20-FEB-12,19-FEB-12,Vijay,,en,70.29.47.194,gottorun@bell.net,14976180,000000123384641,5,5,,3
337293,20-FEB-12,19-FEB-12,Wassim,,fr,207.61.145.4,patrick.camire@sympatico.ca,14978604,000000123388288,3,1,Le délais de rappel est nettement trop long.  Je n'ai toujours pas d'accès Internet et on m'a mentionné hier un rappel en 24 à 48hrs.  Il est possible que je me sois branché chez un autre fournisseur d'ici là...,3
337294,20-FEB-12,19-FEB-12,Hugo,,en,70.48.10.19,rftucciarone@sympatico.ca,14979038,000000123383362,5,5,1st time able to solve my problem in 15 minutes.   Thanks,5
337295,20-FEB-12,17-FEB-12,Danielle,,fr,70.53.224.5,louise57@sympatico.ca,14958442,000000123349601,2,,"C'est le troisième mois de suite où j'appelle pour la même raison, où on me dit que tout est réglé, et le mois suivant ce ne l'est toujours pas. De plus, j'ai dû parler ce jour là à 4 personnes différentes pour essayer encore une fois de régler mon problème. Ça m'a pris plus de 90 minutes en tout!!!
C'est toujours pareil avec Bell, et les erreurs sont toujours du même côté bien sûr...
J'ai 4 services avec vous et je passe je ne sais combien de temps au téléphone chaque année, avec des gens qui n'ont en général pas le pouvoir de régler mes problèmes et on finit avec des superviseurs, et on recommence le mois suivant. Je n'aime pas du tout Bell, même si je suis avec vous depuis toujours. Un bon jour vous allez me perdre.",1
337296,20-FEB-12,19-FEB-12,Uzair,,en,70.31.10.5,thebrowns@sympatico.ca,14980140,000000123378386,4,4,,4
337297,20-FEB-12,18-FEB-12,Kimberly,,en,64.231.243.127,anthonydecesare@sympatico.ca,14964812,000000123374072,5,5,,5
337298,20-FEB-12,19-FEB-12,Sudhakar,,en,76.64.211.149,itspenny@sympatico.ca,14976524,000000123387829,5,5,,4
337299,20-FEB-12,19-FEB-12,Alex,,en,65.93.85.2,mwstarr@bell.net,14978342,000000123382806,4,4,,4
337300,20-FEB-12,19-FEB-12,Rym,,fr,174.92.230.249,normandbrissette@sympatico.ca,14978454,000000123379057,5,2,"2e appel ce matin lundi le 20 février,le problème résolu dans l'heure suivante avec le technicien Mohamed.",4
337301,20-FEB-12,19-FEB-12,Mario,,en,70.29.4.209,richardapted@sympatico.ca,14979084,000000123387339,5,5,,5
337302,20-FEB-12,16-FEB-12,Hssen,,fr,174.93.230.227,andre-turcotte@bell.net,14938760,000000123322038,5,5,Tout a été satisfaisant.,5
337303,20-FEB-12,19-FEB-12,Edgar,,en,74.198.9.48,jessowen@sympatico.ca,14976770,000000123389734,4,4,"Edgar was helpful and patient, as I have always found Bell representatives. The problem is,  I have been without Bell internet for 5 days, due to an issue that was originated at Bell, and continue to be without internet, with no end to this issue in sight. I would not recommend Bell. I would rather do business with a company who WANTS my business, and whose system will allow representatives to solve issues with efficiency and professionalism. The representatives I have spoken with on the phone have done their best with a very flawed system. ",1
337304,20-FEB-12,01-FEB-12,Sofiene,,fr,67.68.189.17,solivan@sympatico.ca,14823980,000000122977512,5,4,,5
337305,20-FEB-12,19-FEB-12,Rahul,,en,67.68.33.70,lloyd.w@sympatico.ca,14977516,000000123389792,5,5,,4
337830,18-FEB-12,17-FEB-12,Emely,,fr,67.68.193.53,dmcdowall@sympatico.ca,14954300,000000123355343,5,5,,5
337831,18-FEB-12,17-FEB-12,Mohamed Alaeddine,,fr,70.29.223.210,alexandre.drapeau@sympatico.ca,14951536,000000123352165,5,5,MERCI,5
337832,18-FEB-12,17-FEB-12,Mohammed,,en,65.94.205.13,lyons01@sympatico.ca,14958616,000000123355426,5,5,"You could have prevented the problem from happening in the first place.
There was a problem with hot mail that allowed e-mails the mutiply in my Outlook, which when deleted returned 8 fold.    ",5
337833,18-FEB-12,17-FEB-12,Dawood,,en,69.159.186.156,r.g.murray@sympatico.ca,14961044,000000123359232,5,5,,5
337834,18-FEB-12,17-FEB-12,Tara,,en,70.54.62.154,rjbaldasaro@sympatico.ca,14961454,000000123344265,5,4,It would be helpful to be a me to tell us exactly how the Internet usage was being used. ,4
337835,18-FEB-12,17-FEB-12,Stephen,,en,70.51.122.71,joe.pierotti042@sympatico.ca,14957027,000000123338544,5,4,The technician was very patient and understanding .... nothing further could have been done.,5
337836,18-FEB-12,17-FEB-12,Noureddine,,fr,74.12.230.21,isirois@sympatico.ca,14956246,000000123349426,5,5,,5
337837,18-FEB-12,17-FEB-12,Marc,,en,76.68.103.141,lindapearl@bell.net,14958224,000000123345425,5,5,"I think his name was Mark, he was absolutely amazing and helpful so the answer is he did everythng possible",5
337838,18-FEB-12,17-FEB-12,Meriem,,fr,67.70.25.237,cdginlap@sympatico.ca,14953058,000000123350895,5,5,,5
337839,18-FEB-12,13-FEB-12,Wayne,,en,174.91.90.202,skpatience@sympatico.ca,14910878,000000123236273,1,1,customer service knowledge was completely lacking. I was told a service tech was required for the install of a modem and I told them it wasn't. on 2 seperate occasions the tech did not show up only to find out later that a tech wasn't required as I had told them myself originally. I am this close to leaving Bell and taking all of my services with it!!,1
337840,18-FEB-12,17-FEB-12,Mitchell,,en,69.158.36.156,luben@sympatico.ca,14958510,000000123356882,5,5,"310- surf was busy, never accessible at this phone number.  The 1 800 was much more accessable",4
337841,18-FEB-12,17-FEB-12,Sara,,en,207.164.79.75,wendell.harkness@sympatico.ca,14963738,000000123358362,4,3,,5
337842,18-FEB-12,17-FEB-12,Marwa,,fr,70.51.47.154,v-berthet@bell.net,14963426,000000123348065,3,3,Mieux informer avant sur la procédure d'installation de Fibe 7 pour éviter cet appel.,3
337843,18-FEB-12,17-FEB-12,Temsu,,en,74.198.9.134,bayow@sympatico.ca,14952146,000000123353975,2,1,Don't have multiple tiers of technical support repeat the same processes and procedures. It wastes your time and more importantly mine.  I could have reset my modem to factory defaults myself and produce the expected result (i.e. I still don't have service).,
337844,18-FEB-12,17-FEB-12,Mouna,,fr,184.144.229.126,denisbarrette@sympatico.ca,14954078,000000123339160,4,4,rien de plus,5
337845,18-FEB-12,17-FEB-12,Annie,,en,174.95.252.190,rmoulton@sympatico.ca,14961506,000000123353301,1,1,"maybe you should upgrade the server in this area.  One woman at customer service said I could not get 512 service in my area, while tech support says I do.  Maybe everyone should get on the same page.  I have had slow internet for years, and no one solves the problem, outside of sayin it is my computer.  This present computer has a triple core, 6 gigs of ram and a 1 gig video card, with a clean install on a 64 bit system.  When the tech hears this then the blame programs, which is crap it is a clean install.",1
337846,18-FEB-12,17-FEB-12,Jamie,,en,174.88.122.130,a.kmcgregor@sympatico.ca,14951202,000000123347441,1,1,"After spending MANY hours three days in a row, and speaking to FIVE different people anywhere from Costa Rica to India, I finally got through to the ""loyalty"" dept and spoke to Jamie who got my account and phone service sorted out.  You should spend more money and time on training and hire more Canadians that speak English that is understandable.  ",1
337847,18-FEB-12,17-FEB-12,Denise,,en,69.157.72.65,hillmd@sympatico.ca,14956020,000000123344983,5,2,"After approx. 3/4 hrs. I started having the same problems receiving incoming & outgoing mail. Denise did all she could and I appreciated having someone from Canada that I was able to understand. but am now thinking seriously about changing from Bell to another server. It`s sad, as I have been with Bell for many yrs. regards, Mrs. Maureen Hill     ",2
337848,18-FEB-12,17-FEB-12,Mireille,,en,65.95.251.147,drnews@sympatico.ca,14954458,000000123360401,4,4,,4
337849,21-FEB-12,20-FEB-12,Vidya,,en,70.24.162.131,ddorward@sympatico.ca,14983732,000000123393640,5,5,"when calling for assistance, I often get transferred back and forth between internet and TV tech support asyour staff seems confused about the modem. Also, each time I get transferred back and forth, the quality of the telephone audio gets degraded more and more.",3
337850,21-FEB-12,20-FEB-12,Nelly,,en,64.228.90.39,lesleyj@bell.net,14987840,000000123396781,5,5,Sometimes I have trouble understanding the technician,5
337851,21-FEB-12,20-FEB-12,Nora,,en,76.70.48.87,georgemccowan@sympatico.ca,14985164,000000123409198,5,5,"Absolutely nothing.  Nora has excellent people skills,",4
337852,21-FEB-12,15-FEB-12,Ashfaq,,en,70.52.140.71,mdurksen@sympatico.ca,14933340,000000123289409,1,4,Move the help desk back to Canada.  The tech on the phone had no clue how to diagnose anything. My modem's antenna was broken off and he wanted to go through his whole script instead of listening to what I had to say.  What should have taken 2 minutes took 15.,2
337853,21-FEB-12,20-FEB-12,Mohamed Ahmed,,fr,76.65.176.72,mireillezalatan@sympatico.ca,14989234,000000123396294,5,5,Je trouve que vous factures ne sont pas conviviales à lire.,5
337854,21-FEB-12,20-FEB-12,Carolina,,en,65.92.112.207,marcil.paul@sympatico.ca,14988456,000000123399849,5,5,,5
337855,21-FEB-12,20-FEB-12,Elmer,,en,70.26.127.167,marilyn.floyd@sympatico.ca,14988576,000000123402114,5,5,,5
337856,21-FEB-12,17-FEB-12,Irfan,,en,70.30.24.161,denes.ambrus@sympatico.ca,14954054,000000123342194,5,5,,5
337857,21-FEB-12,20-FEB-12,Nelson,,en,174.91.74.127,birkandersen4@sympatico.ca,14982256,000000123412319,5,5,keep on doing what you do best.,5
337858,21-FEB-12,20-FEB-12,Jose,,en,65.95.7.133,lorraine_mcdonnell@sympatico.ca,14988050,000000123394037,4,5,had trouble hearing the tech,5
337859,21-FEB-12,20-FEB-12,Khalil,,fr,70.52.112.77,robertfournier@sympatico.ca,14991048,000000123398053,3,2,,4
337860,21-FEB-12,20-FEB-12,John,,en,184.145.91.120,wmarshall@sympatico.ca,14993276,000000123402511,5,5,Call back at the appointed time!,4
337861,19-FEB-12,18-FEB-12,Christine,,en,174.91.131.11,g.wilkinson@sympatico.ca,14967170,000000123361858,4,4,I had to call due to an error on the part of Bell but other than that my issue was resolved well.,3
337862,19-FEB-12,18-FEB-12,Sowmya,,en,65.92.212.38,martinrobin@sympatico.ca,14969920,000000123376133,1,1,review file (history)so that you may understand my situation better and I don't have to repeat myself every time I call.  Stop transferring calls to India...this is Quebec...can't understand a word...if I could I would sue BELL for the ten years of problems I had with internet connection...maybe I will.,1
336276,19-FEB-12,18-FEB-12,Kate,,en,184.144.132.136,ced@sympatico.ca,14965678,000000123365099,5,5,,4
336277,19-FEB-12,27-DEC-11,Sam,,en,76.68.141.186,soundcommunication@bell.net,14385188,000000122153240,4,3,complete all requests,3
336278,19-FEB-12,18-FEB-12,Abderrahmen,,fr,70.49.94.3,hebg@bell.net,14967696,000000123377877,4,4,"envoyer un technicien plus expérimenté pour installer internet a la maison...il s,est royalement trompé mais au soutien technique ca super bien été",3
336279,19-FEB-12,18-FEB-12,David,,en,74.14.96.76,patricia.pudas@sympatico.ca,14970814,000000123362127,5,5,,5
336280,19-FEB-12,18-FEB-12,Faten,,fr,70.52.8.9,seguin.pierre@bell.net,14972030,000000123369634,4,5,,5
336281,19-FEB-12,18-FEB-12,Nebgha,,fr,76.71.191.48,josee_alain22@sympatico.ca,14968576,000000123361609,5,5,rien tout est bien,5
336282,19-FEB-12,18-FEB-12,Jamie,,en,184.144.20.222,gairbag@bell.net,14967218,000000123377127,1,1,,3
336283,19-FEB-12,18-FEB-12,Souhail,,fr,76.70.111.213,gaetan.ladouceur@sympatico.ca,14967190,000000123362017,4,4,Nous avisez quand notre promotion est du.,4
336284,19-FEB-12,12-FEB-12,Nabil,,fr,65.94.165.184,marie-frances@sympatico.ca,14898104,000000123229959,5,5,"Rien du tout, tout a été super",5
336285,19-FEB-12,17-FEB-12,Kiely,,en,184.146.87.7,arthur.kara@sympatico.ca,14951888,000000123355759,4,4,,5
336286,19-FEB-12,17-FEB-12,Adam,,en,64.231.66.119,paddymc@sympatico.ca,14960452,000000123350914,4,4,compencitation for not informing in the past years as i am with bell for over 40yrs,4
336287,19-FEB-12,17-FEB-12,Zohra,,fr,70.55.179.158,robitaille923@sympatico.ca,14961610,000000123342810,5,4,,5
336288,19-FEB-12,18-FEB-12,Pierre,,en,70.54.129.228,nhbenz@sympatico.ca,14970560,000000123375227,2,3,"I contacted Bell about two weeks ago.  My issue is that my desktop computer and wireless modem are in the basement office of a bungalow.  When I use my IPAD upstairs at the opposite end of the house I don't get connectivity.  This was a prior issue with a laptop we had prior to the IPAD.  In speaking to friends they suggested calling my internet provider to give me a better/stronger modem.  When I contact Bell two weeks ago, they set my strength to maximum and upon testing, the IPAD seemed to connect just fine.  Now this past week, there is no connectivity again in my family room at the other end of the house on the main floor.  First of all, I don't understand why the modem wouldn't have been set to max in the first place.  Now I don't understand why the IPAD doesn't connect anymore in that room when it did two weeks ago.  Upon contacting tech support yesterday, they told me I should move my modem and are going to send out an adapter that conncects the phone and power line at one time.  I don't have a big house and can't believe that there isn't a modem that isn't strong enough.  I know friends with other providers that connect no problem from the second floor to the basement without issue.  I think there has to be a better solution.  ",
336289,19-FEB-12,18-FEB-12,Eric,,en,65.95.245.193,va3pa@sympatico.ca,14973000,000000123369406,5,4,,3
336290,19-FEB-12,18-FEB-12,Wassim,,fr,70.26.197.82,verreaur@bell.net,14973068,000000123372249,5,4,Nous parler des postes sans son (pour malentendant). J'ai dû appeler au service à la clientèle pour comprendre que ce n'était pas un problème technique.,5
336291,19-FEB-12,18-FEB-12,Shakeel,,en,74.14.98.233,kmark@sympatico.ca,14969044,000000123375148,5,5,The wait time before an operator picked up was a bit long - luckily I have free weekends.,5
336292,19-FEB-12,18-FEB-12,Diego,,en,76.71.36.164,support6@sympatico.ca,14972530,000000123365900,4,4,None,5
336293,19-FEB-12,18-FEB-12,Edgar,,en,70.50.190.243,katiespringvelvet@sympatico.ca,14968880,000000123376585,4,4,,4
336294,19-FEB-12,15-FEB-12,Edgardo,,en,76.101.152.54,sancap@sympatico.ca,14935968,000000123289585,4,4,It was difficult to understand the person because of his accent.,5
336295,19-FEB-12,18-FEB-12,Revathi,,en,198.178.234.30,mcolbransmith@sympatico.ca,14970032,000000123367018,5,5,0,5
336296,19-FEB-12,18-FEB-12,Houcem,,fr,184.145.154.85,nicole-fermieres@sympatico.ca,14970580,000000123377744,5,5,"actuellement, le tout est très bien.",5
336297,19-FEB-12,16-FEB-12,Marwen,,fr,174.92.221.211,couture.lussier@sympatico.ca,14940514,000000123314442,1,1,"avoir un conseiller plus compétent au bout du fil. Il m'a simplement dit que non, il ne savait pas comment faire, et qu'un autre conseiller ne le saurait pas. Je veux savoir si on peut avoir un accusé de réception ou de lecture pour les courriels envoyés.",
336298,19-FEB-12,15-FEB-12,Geetha,,en,64.231.114.28,dbatsand@sympatico.ca,14927974,000000123291338,3,1,"I don't think Mr Watson will see this response, but if he does he should take note of the long term problems that has been going on with my service. I am now to the point where I am getting prices from your competition because I have had continuous interruptions or disconnections of my high speed service after many attempts by Bell to fix or alter the problem. It's now been almost two months of problems. I am tired of calling & waiting for the problem to be fixed. You apparently cannot isolate the problem. I am paying for service that I am not getting. I have documented all the times of service interruptions, so when I do cancel my service there should not be any penalty charges.    ",1
336299,19-FEB-12,17-FEB-12,Emely,,en,65.95.245.138,bdgraley6@sympatico.ca,14952176,000000123338366,5,4,"The recent experience was just fine, however in general there was a recent increase in the monthly internet charges and to go along with that my internet service has been slower than normal and non existent on a couple of days....certainly hope the service improves to reflect the increase",3
336300,19-FEB-12,17-FEB-12,Irfan,,en,65.92.174.74,robert.lee4@sympatico.ca,14961544,000000123346320,5,5,"Hire competent technicians. 
My recent experience on Feb. 17 was excellent because finally,we lucked into a technician, Ifran, who knew what he was doing -- but our problem goes back to  Dec 28, 2011 when we began to transfer data onto a new computer. Per your advice, our saved e-mails back to 2004 were transferred onto ""POP"" -- but that ultimately lead to 247 pages of repeated messsges being put on that site and ""Outlook Mail"" -- many also went into our folders! This in turn created havoc on our computer and resulted in many conversations with your technical people and countless houurs on our part trying to figure out why -- and deleting multiple copies of them, only to have them re-appear on ""POP"" and in our ""Outlook Mail"" and folders. A member of the Geek Squad worked with us over a six week period for a total of 30 hours -- and he was equally frustrated. Ifran was able to delete all the messages on the Bell server and on ""POP"" -- and we now have the time consuming task of deleting a huge number of repated messages. Given this terrible experience, the least Bell can do is refund two months of charges for my internet account. Incidently, to add insult to injury, I was billed for creating additional space on your server! I complained, and a refund has been issued. I was ready to quit Bell for another provider. My experience has been totally frustrating and a great time waster. Bell must do better.  ",3
336783,18-FEB-12,17-FEB-12,Med Aymen,,fr,174.93.145.120,malabar1er@sympatico.ca,14958744,000000123357902,4,3,"battre les prix de la concurrence, faut tjrs appeler pour menacé de faire affaire ailleurs. Un jours, malgré le bon service je vais changer pour la concurrence a cause des prix.",3
336784,18-FEB-12,17-FEB-12,Krishnan,,en,69.158.142.37,pdwilliamson@sympatico.ca,14960698,000000123354835,5,5,"None as far as I am concerned. All the operatives were very patient and co-operative with me.  Especially as I not an expert on computers and a senior.
Thank you again.",5
336785,18-FEB-12,17-FEB-12,Adnen,,fr,70.50.165.226,hansu@sympatico.ca,14955884,000000123355853,4,5,Meilleur service de base afin d'éviter de contacter le conseiller.,2
336786,18-FEB-12,17-FEB-12,Kat,,en,76.70.67.59,robphill@sympatico.ca,14961620,000000123346506,5,5,Nothing,5
336787,18-FEB-12,17-FEB-12,Rahma,,fr,70.30.180.127,fournier_20@sympatico.ca,14955074,000000123343572,1,1,régler mon problème et je dois attendre encore d'ici 24 heures ???,2
336788,18-FEB-12,17-FEB-12,Sheila,,en,74.15.98.188,john198@sympatico.ca,14957070,000000123347279,4,4,,4
336789,18-FEB-12,17-FEB-12,Krishidhar,,en,64.229.1.248,rrostron@sympatico.ca,14961782,000000123358885,4,4,,5
336790,18-FEB-12,17-FEB-12,Max,,en,70.48.51.59,bjkeefe@sympatico.ca,14952414,000000123352269,4,5,"The initial contact with Bell, by phone, is tedious. Waiting to be told which number to press for what service, and then having to repeat the process to narrow down the service required.. then having to wait for a real human because what you want is not ""on your list"" is annoying. There must be a more efficient way to do this for the customer: even if not for Bell. ",4
336791,18-FEB-12,17-FEB-12,Samantha,,en,50.101.152.215,wilfw@sympatico.ca,14963780,000000123350300,3,3,,3
336792,18-FEB-12,17-FEB-12,Carlos,,en,70.31.62.62,bill.lindeman@sympatico.ca,14952356,000000123352973,1,1,"Coould have had someone call me back to resolve my internet problem like they said they would,now I have to call them back AGAIN and go thru the wait and hassle of trying to get the right people on the phone to resolve my issue",2
336793,18-FEB-12,16-FEB-12,Sondes,,en,70.26.223.72,jacquespoulin@bell.net,14943322,000000123322302,5,5,Impossible to do better.,5
336794,18-FEB-12,17-FEB-12,Mouna,,fr,67.68.213.155,christian.buswell@sympatico.ca,14953250,000000123344317,3,1,,3
336795,18-FEB-12,17-FEB-12,Walid,,fr,70.80.229.253,michou06@sympatico.ca,14959488,000000123354963,4,4,rien de plus  cela a été rapide je remercies belle  et celui qui a accompli la correction  de mon émail ,4
336796,18-FEB-12,16-FEB-12,Shaik Rameez,,en,70.29.236.18,thegardenpath@sympatico.ca,14949920,000000123325199,4,,"I want to thank Mr. Rameez for forwarding my call to high speed tester, Navid, in Hamilton.  Navid took ownership of this on-going problem and saw it through to what will hopefully be a successful conclusion.  Navid was a tremendous help, seemed very knowledgeable, and has a strong work ethic.  Kudos to him.  The Business Office agent was less than forthcoming, but saw reason in the end, again thanks to Navid.  I can only hope the technical problem that was resulting in frequent service interruptions has now been resolved.  Time will tell.",3
336797,18-FEB-12,17-FEB-12,Nadine,,fr,184.144.229.247,jacofrank@bell.net,14956372,000000123341130,5,5,"rien d eplus......vous avez des gens tres competent qui s,occupent d enous...
merci encore",5
336798,18-FEB-12,17-FEB-12,Wissem,,fr,184.144.229.247,jacofrank@bell.net,14956374,000000123354583,5,5,"absolument rien....une demoiselle tres competente a repondue  ames question  et a su tres bien m,aider....moi qui suis mysogine..j'avoue que la....je fut estomaquer de par ses compétences.
merci encore...",5
336799,18-FEB-12,17-FEB-12,Brittany,,en,65.95.51.227,tjbotelho@sympatico.ca,14963208,000000123341947,4,4,"Shorten wait time, over 45min to resolve issue. Wish I had of stayed with Cogeco Cable for my internet service as my plan was unlimited at a much cheaper price, I will be transferring back to Cogeco at the end of my contract due to the high cost of your internet service.",1
336800,18-FEB-12,17-FEB-12,Sonia,,fr,70.51.13.9,moniquefontaine53@sympatico.ca,14959792,000000123345541,5,4,,4
336801,18-FEB-12,17-FEB-12,Naoufel,,fr,74.15.114.150,francalu@sympatico.ca,14955094,000000123343035,5,5," Tout était parfait, je n' ai rien à rajouter
                      Merci",5
336802,18-FEB-12,02-FEB-12,Edward,,en,70.48.40.152,jeanetmar@sympatico.ca,14831628,000000123013163,1,1,"i was offered fibe tv and spent an hour on the phone to have a technician come (and be woken on saturday at 7:30 am my only day to sleep in) only to be told the service doesnt exist here, then my internet stopped working because of the change order request, so another hour on the phone, then my one bill because of the change request I lost my bundled credits so another half hour on the phone!  REally REally for a long standing good paying customer????????????",1
336803,18-FEB-12,17-FEB-12,Annie,,en,76.64.196.144,benblake@sympatico.ca,14952232,000000123343315,4,4,,4
336804,18-FEB-12,17-FEB-12,Mahrane,,fr,76.67.162.236,denysb@sympatico.ca,14954108,000000123340505,3,4,Très difficile à vous rejoindre,2
336805,18-FEB-12,15-FEB-12,David,,en,50.101.41.251,sonnymac@sympatico.ca,14936558,000000123306651,4,4,Shorter wait time on hold,4
336806,18-FEB-12,17-FEB-12,Rolando,,en,70.24.155.15,sherry.orr@sympatico.ca,14962338,000000123352026,5,5,,5
336807,18-FEB-12,17-FEB-12,Nayeem,,en,74.15.56.20,d.gwalker@sympatico.ca,14953660,000000123357366,5,5,"Nothing, the complete experience was amazing.",5
336808,18-FEB-12,17-FEB-12,William,,en,74.15.26.130,ablynn@sympatico.ca,14951299,000000123354263,5,5,,4
336809,18-FEB-12,17-FEB-12,Corey,,en,184.144.107.61,pnesselroth@sympatico.ca,14960932,000000123347291,5,5,"When the agent put me on hold to get my confirmation number, the call disconnected and I had to call back and speak with another agent.",5
336810,18-FEB-12,17-FEB-12,Quintin,,en,67.68.181.226,Hopeqc@sympatico.ca,14951014,000000123341407,5,5,Make it more understandable on line.,5
336811,18-FEB-12,16-FEB-12,Twinx,,fr,24.226.202.11,cparsonscan@bell.net,14940520,000000123323822,5,5,rien. Une representante hors paire. ,5
336812,18-FEB-12,17-FEB-12,Dominic,,fr,70.30.178.216,rachel.crevier100@sympatico.ca,14961090,000000123354759,5,5,"Tout l'hiver j'ai eu de la misère avec Internet, j'allais chez Future Shop je croyais que c'était mon Ordi. Mais Bell ne m'a jamais vraiment réparé.Hier je me suis dit si j'ai encore un trouble je change de Fournisseur..Donc voilà ou j'en suis.....",3
336813,18-FEB-12,17-FEB-12,Manoj Sandra,,en,76.69.36.173,d.a.t@sympatico.ca,14953642,000000123340043,5,4,Can't think of a thing.,4
336814,18-FEB-12,17-FEB-12,Preety,,en,74.14.145.39,jdknebula@sympatico.ca,14956604,000000123345967,5,5,Hire more people like Preety.,5
336815,18-FEB-12,17-FEB-12,Janani,,en,70.27.76.17,lrmercier5@bell.net,14958474,000000123344881,5,5,Have someone who can speak proper English...or French.  ,5
336816,18-FEB-12,17-FEB-12,Srinivas,,en,70.51.72.46,ve3bkg@sympatico.ca,14963522,000000123354337,5,5, things you did 4 me was well done thank you 73 robert gradwell .ve3bkg@sympatico.ca (o¿o) !,5
337306,20-FEB-12,19-FEB-12,Anusha,,en,174.88.219.3,rpaglione@bell.net,14979282,000000123378344,4,4,"Representative could have informed me of the fact of my top-end internet speed with Bell DSL Internet Performance internet. I was a little confused about that issue upon subsequent conversations with other Bell representatives. Otherwise, the service provided was truly exceptional!!",5
337307,20-FEB-12,19-FEB-12,Zia,,en,70.53.130.21,nelsonb.me@sympatico.ca,14978378,000000123385070,3,1,"
The staff was very nice but I my problem was not resolve.
I feel Bell has been overcharging me for a service they
can not delivered for years. I hoping I can speak to someone in charge on Monday. Because this is not right that the speed of my internet is lower than what I have paying for.  I still can not watch some videos i need for my course.",3
337308,20-FEB-12,19-FEB-12,Kevin,,en,174.93.68.60,al.turgeon@sympatico.ca,14973814,000000123383211,5,5,,5
337309,20-FEB-12,19-FEB-12,Soumaya,,fr,70.30.170.177,yld@sympatico.ca,14980622,000000123381391,4,1,"Vous avez déjà transféré mon problème à une équipe de crise qui doit le régler en 48 heures.

Merci.",4
337310,20-FEB-12,19-FEB-12,Chenara,,en,99.239.199.174,s.croll@sympatico.ca,14979366,000000123383801,1,1,Gave me information about different internet available and signed me up. ,1
337311,20-FEB-12,19-FEB-12,David,,en,184.144.51.52,wilsonjc08@sympatico.ca,14980518,000000123384911,5,4,I had overlooked a basic computer setting which the rep quickly pointed out. My wireless switch had been turned off. This feature is not covered in the modem checklist used by the automated telephone service.,4
337312,20-FEB-12,19-FEB-12,Harathi,,en,184.147.184.240,hjmcbride@sympatico.ca,14976368,000000123385765,5,5,,5
337313,20-FEB-12,19-FEB-12,Sam,,en,65.94.1.19,ron.lavigne@sympatico.ca,14979236,000000123387498,2,1,"The one thing is that my request was not
followed up today Monday is the first day that the internet is working, all weekend long it was off I would hope that Bell would have people that one can speek english itis very hard to understand when they come from a foren place.",3
337314,20-FEB-12,18-FEB-12,Thorat,,en,174.91.181.220,cmabey@bell.net,14965964,000000123372689,5,5,nothing,5
337315,20-FEB-12,19-FEB-12,Ashok,,en,206.47.249.246,claudine.williams@bell.net,14974892,000000123383737,4,3,SUPPORT MCAFEE TOTAL PROTECTION,4
337316,20-FEB-12,19-FEB-12,Elvis Francisco,,en,174.92.53.72,rosestillo@bell.net,14979266,000000123387921,5,4,not a thing,5
337317,20-FEB-12,19-FEB-12,Himanshu,,fr,174.92.158.174,suzannedebellefeuille@sympatico.ca,14979994,000000123378550,3,4,rien c'était en effet une panne générale de bell,4
337318,20-FEB-12,19-FEB-12,Shyam,,en,184.147.128.85,mfenton@sympatico.ca,14978074,000000123385228,4,4,,4
337319,20-FEB-12,19-FEB-12,Tyrone,,en,76.67.120.166,nctaylor2@sympatico.ca,14978366,000000123380838,5,5,,5
337320,20-FEB-12,19-FEB-12,Kumar,,en,184.147.135.99,lillian.augustowski@sympatico.ca,14977454,000000123387145,5,5,,5
337321,20-FEB-12,19-FEB-12,Kristina,,fr,184.151.115.63,clome@sympatico.ca,14974914,000000123382763,1,1,Un meilleur service a la clientele - garder vos promesses - Ne pas racrocher aux clients qui payent vos salaires. ,1
337322,20-FEB-12,17-FEB-12,Haythem,,fr,69.156.60.240,belzil.rudelish@sympatico.ca,14952220,000000123339837,3,1,M'expliquer la raison pour laquelle vous m'avez appelé. Les deux personnes à qui j'ai parlé ne savaient pas la raison pourquoi on m'a appelé (appel automatique). Tout un service à la clientèle!?!?!?,2
337323,20-FEB-12,15-FEB-12,Yaseen,,en,70.26.11.101,moe.royer@sympatico.ca,14933744,000000123289804,5,4,,5
337324,20-FEB-12,19-FEB-12,Hugo,,en,174.95.207.149,ostrotpi@sympatico.ca,14978516,000000123383807,4,4,faster download,4
337325,20-FEB-12,19-FEB-12,Karla,,en,76.65.36.76,gordon064@sympatico.ca,14976178,000000123386957,5,5,,4
337326,20-FEB-12,18-FEB-12,Liza,,en,174.92.92.208,bertrand_282@sympatico.ca,14965156,000000123362914,4,4,,4
337327,20-FEB-12,19-FEB-12,Myriam,,fr,184.145.176.215,trichard1@sympatico.ca,14980278,000000123383378,5,5,,4
337328,20-FEB-12,19-FEB-12,Roxanne,,en,206.47.78.150,dpnicholson@sympatico.ca,14975472,000000123378723,5,5,,5
337329,20-FEB-12,14-FEB-12,Preety,,en,76.69.112.246,spreng@sympatico.ca,14923550,000000123263977,5,5,,2
337330,20-FEB-12,17-FEB-12,Timothy,,en,65.93.161.229,l.lehtiniemi@sympatico.ca,14957880,000000123343662,5,4,Skip the automated voice front-end dialogue. ,3
337331,20-FEB-12,19-FEB-12,Hadhemi,,fr,69.156.18.204,t.t.poirier@sympatico.ca,14980044,000000123384703,3,2,Le problème n'est pas corrigé. Nous attendons la visite d'un employé afin de résoudre le problème.,3
337332,20-FEB-12,19-FEB-12,Hussain,,en,184.147.188.237,gbankmann@sympatico.ca,14976054,000000123381334,5,4,"Notify customers of an known problem with their server like the DNS problem, it avoids lot of hardship to your customers, there is a great lack of communication between Bell Applications to the customers however Bell is great to promote new prices and other unimportant mail.",4
337333,20-FEB-12,19-FEB-12,Yasmin,,en,70.27.43.13,bmcmanus1@bell.net,14974374,000000123387072,4,4,nothing very pleased with service,5
337334,20-FEB-12,17-FEB-12,Zeineb,,fr,174.94.97.237,honzza@sympatico.ca,14956054,000000123339090,5,4,"Il ne semble pas possible de savoir exactement à quelle date je devrais communiquer avec vous pour connaitre les dates de changements sur mon compte.
Le soir (17/02/12) de la présente transaction, j'ai reçu un appel de Bell pour voir au renouvelement de mes services ?",5
337335,20-FEB-12,19-FEB-12,Temsu,,en,69.157.20.66,roger.voyer@sympatico.ca,14979210,000000123388106,5,5,,4
337336,20-FEB-12,19-FEB-12,Isabelle,,en,67.70.82.56,ddoug008@sympatico.ca,14975250,000000123380784,3,1,Had someone follow through with their word that Loyality.,1
337337,20-FEB-12,19-FEB-12,Alejandro,,en,70.31.52.239,ibgoss@sympatico.ca,14976446,000000123388735,4,4,better english,4
337338,20-FEB-12,19-FEB-12,Asma,,fr,184.145.253.163,sergeba@bell.net,14979604,000000123382953,5,5,presentement changer rien car le service est tres bon .je ne vous aurais pas dis cela il y a 4 a 5 ans mais maintenant bravo,5
337339,20-FEB-12,19-FEB-12,Aqeel,,en,65.95.24.152,kstrucking@sympatico.ca,14977280,000000123388852,5,5,,5
337340,20-FEB-12,19-FEB-12,Priyanka,,en,70.24.171.5,cardryce@sympatico.ca,14974572,000000123383626,4,4,,4
337341,18-FEB-12,15-FEB-12,Kota,,en,64.231.12.61,djholmes@sympatico.ca,14928308,000000123307760,5,5,,5
337342,18-FEB-12,17-FEB-12,Med Amine,,fr,184.144.136.65,marquise.nys@bell.net,14959034,000000123351311,5,5,aucune j'ai été très bien servi,5
337343,18-FEB-12,17-FEB-12,Juan,,en,70.24.18.238,c.regan@bell.net,14952816,000000123351714,5,5,nothing,5
337344,18-FEB-12,17-FEB-12,Chenara,,en,74.14.61.220,glenperry77@bell.net,14955580,000000123350007,4,3,,4
337345,18-FEB-12,17-FEB-12,Daniella,,en,69.156.98.42,emdoney@sympatico.ca,14954730,000000123353504,4,5,I have absolutely no idea!!,5
337346,18-FEB-12,17-FEB-12,Martine,,fr,76.65.51.141,ljeanson@sympatico.ca,14958332,000000123341368,5,4,rien de plus,5
337347,18-FEB-12,17-FEB-12,Aswathy,,en,64.231.164.218,finmarsh@sympatico.ca,14955006,000000123339832,5,5,,5
337863,19-FEB-12,18-FEB-12,Nelly,,en,99.243.162.161,mmuarr@sympatico.ca,14970334,000000123361662,1,1,"I have issues with my modem since beginning of January 2012, called Bell on Feb. 06, 2012 spoke to Jerri (order # 00MJ5QHM) and was told power to my modem is weak and was promised a solution by sending me a new adapter, I never received any adapter. The person I spoke to Jeeri even told me she will call me in ten days to make sure I receive the adapter and to credit me for the non usage of service. I  called again yesterday and wqs promised another adapter. I will have to wait and see. All this time I am being billed fully by sympatico for their service which I cannot use. I have been a long long time customer of Bell and I am having second thoughts now about your service. All my family members use Bell but the service has fallen. Please help me with this issue before you loose a long time Bell customer. Because of this issue I had to buy a laptop and is currently using my neighbor service.

Thanks for reading this but I am quite dissatisfied at the moment with Sympatico service. 

Best Regards.",1
337864,19-FEB-12,18-FEB-12,Eric,,en,70.29.5.174,valerie.smyth@sympatico.ca,14973006,000000123373601,4,4,,4
337865,19-FEB-12,18-FEB-12,Sarra,,fr,70.52.75.230,serge.lapointe6@sympatico.ca,14972060,000000123370238,3,4,,4
337866,19-FEB-12,18-FEB-12,Andy,,en,70.24.174.218,jirar@sympatico.ca,14968386,000000123366453,5,5,"Having the Customer Care Rep at this location. Andres knows his computer skills very well and it was a pleasure to speak with him and solve my problems.  Imagine talking with him from El Savador.  Amazing

          Thank you Andres & Bell",5
337867,19-FEB-12,18-FEB-12,Jordan,,en,174.91.28.130,cjochim@sympatico.ca,14965874,000000123365165,5,5,,4
337868,19-FEB-12,18-FEB-12,Wynbert,,en,69.157.156.40,coffenk@sympatico.ca,14965974,000000123371890,2,4,"I called the loyalty dept to have a correction made to my bill to honor an offer made a couple of weeks ago by this department. It took far too long for the agent to contact the ""technical"" dept to have the credit authorised. I was on the phone for over an hour in waiting to get hold on an agent and then on hold while he obtained credit authorisation. An hour of my time to correct a Bell mistake !",4
337869,19-FEB-12,19-FEB-12,Naveen,,en,69.158.140.45,w1938@bell.net,14973162,000000123377841,3,4,"please very hard to under stand the person.Get english speaking people
",4
337870,19-FEB-12,18-FEB-12,Antony,,en,65.95.190.222,tom_mackay@sympatico.ca,14972848,000000123372467,1,1,way too many to list,1
337871,19-FEB-12,16-FEB-12,Basker,,en,65.92.153.116,gail.mackey@sympatico.ca,14942156,000000123315460,5,5,"I had to bother your excellent service people 3 times.  If on the 1st call he would have had me restart my computer, we would have seen that the problem wasn't solved.  But I admit it was hard to detect this.
Thank you very much",5
337872,19-FEB-12,17-FEB-12,Haythem,,fr,65.94.161.243,cdbenoit@sympatico.ca,14953048,000000123353714,5,5,Bravo pour le service reçu!,5
337873,19-FEB-12,18-FEB-12,Felix,,en,174.91.237.101,clord01@sympatico.ca,14965960,000000123363892,1,1,,
337874,19-FEB-12,18-FEB-12,Stephen,,en,70.26.148.185,asalyi@sympatico.ca,14964882,000000123366294,5,5,,4
337875,19-FEB-12,18-FEB-12,Ahmed,,fr,184.145.184.118,a.cinq-mars@sympatico.ca,14964340,000000123376410,5,5,,5
337876,19-FEB-12,18-FEB-12,Kamel,,fr,174.89.76.190,cleo16@sympatico.ca,14965942,000000123376026,1,1,quand j'ai rappelée à 20 hrs Malek m'a très bien diriger ,5
337877,19-FEB-12,18-FEB-12,Imen,,fr,174.93.234.94,louise330@sympatico.ca,14969474,000000123372590,5,4,"M'expliquer comment régler le problème par moi-même, quand cela se reproduira.",5
337878,19-FEB-12,18-FEB-12,Malek,,fr,174.89.76.190,cleo16@sympatico.ca,14965944,000000123376677,5,5,quand j'ai cet employé au téléphone il savait où et quoi faire l'autre vers 19 hrs avant n'a pas été capable de rien résoudre .,5
337879,19-FEB-12,18-FEB-12,Dinesh,,en,76.66.169.163,shirleyjolly@sympatico.ca,14972200,000000123362642,3,3,"The technician did his best, but it was a virus, he recommended I call someone,which I did and my problem was resolved.",4
337880,19-FEB-12,18-FEB-12,Walid,,fr,70.52.105.25,pierre.dodier@sympatico.ca,14970972,000000123372800,5,5,rien,5
337881,19-FEB-12,18-FEB-12,David,,en,65.92.100.121,deborahmaybe@sympatico.ca,14966298,000000123369991,1,1,Tried harder to keep me as a customer,1
337882,19-FEB-12,17-FEB-12,Huu,,fr,69.156.213.16,jean-marie.trudel@sympatico.ca,14956622,000000123348784,4,4,"ce vendredi le 17,j'ai parlé avec TRAN no employé 6005807, au sujet de ma facturation de février 2012, seulement, pas au sujet de mon internet. ",3
337883,19-FEB-12,29-JAN-12,Badreddine,,fr,74.14.173.76,erikus@sympatico.ca,14782654,000000122910908,2,3,ramener le service à la clientèle au Québec ou à tout le moins au Canada,3
337884,19-FEB-12,14-FEB-12,Adnene,,fr,65.92.6.74,b.haiat@sympatico.ca,14913414,000000123279891,5,5,NON ,5
337885,19-FEB-12,18-FEB-12,Maria,,en,70.29.44.142,emerrick@sympatico.ca,14966806,000000123367265,5,5,nothing,5
337886,19-FEB-12,13-FEB-12,Mehdi,,fr,70.53.214.114,yvanbourgeois@bell.net,14912120,000000123247081,3,4,"On ne m`a pas expliqué si le service de telechargement serait facturé ou si le six mos gratuit inclu celui-ci.
Le tecnicien m`a donné une question secrete qui n`existe plus donc c`est impossible de m`abonner en ligne pour vérifier mon compte.",3
337887,19-FEB-12,18-FEB-12,Mohammed Wasay,,en,70.29.5.31,jatjet@sympatico.ca,14968126,000000123364387,5,5,,5
337888,19-FEB-12,18-FEB-12,Mohammed,,en,74.198.164.252,p_dlefebvre@sympatico.ca,14970744,000000123376169,4,4,,4
337889,19-FEB-12,18-FEB-12,Neila,,en,70.48.40.200,jeanetmar@sympatico.ca,14968216,000000123364373,3,1,"Please be sure to tell your sales staff not to offer fib tv where it is not available, in my region it is not available, and I had an installer come at 7:45am saturday morning to tell me he did not know why they sent him as the service is not here, then I imagine because they put the request in the system my services were all interputed and I could not access internet so I orginally called to have my long distance removed to save money only to get the next bill higher as they removed my bundled discounts then the long distance plan I wanted which was unlimmited within quebec I cannot have either as I am on the border of quebec and ontario even though I live in quebec !!!  I am on the verge of cancelling all my services with bell I already canceled my cell phone lines!!  ",1
337890,19-FEB-12,18-FEB-12,Ilona,,fr,70.52.40.215,imcnic@sympatico.ca,14967878,000000123367355,5,5,Moins d'atttente.,5
336301,18-FEB-12,17-FEB-12,Salvador,,en,70.49.16.152,brewster9@sympatico.ca,14952632,000000123343089,4,5,,4
336302,18-FEB-12,17-FEB-12,Sarra,,fr,70.55.64.100,j.e.morin@sympatico.ca,14956282,000000123337265,5,5,,5
336303,18-FEB-12,17-FEB-12,Ashley,,en,70.55.38.107,ptuchlinsky@sympatico.ca,14960996,000000123343577,5,4,,5
336304,18-FEB-12,16-FEB-12,Seifeddine,,fr,69.159.178.138,dezzj@sympatico.ca,14941060,000000123329507,5,5,Rien de plus,5
336305,18-FEB-12,17-FEB-12,Roberto,,en,70.51.26.159,inniss7@sympatico.ca,14956198,000000123350730,5,5,I was very satisfied. i just hope that the amount given to me per month is what i will be paying for 1 year and not an additional 2 or 3 or 4 dollars more per month,5
336306,18-FEB-12,16-FEB-12,Med Waheb,,fr,70.55.141.55,pierre_auger@sympatico.ca,14934772,000000123310930,3,4,"Je suggère qu'on remplace le mot «extension»
par le mot «rallonge» dans les étapes de dépannage
du service Bell téléphonique. Le mot «extension» est 
dans le cas présent un anglicisme de sens.

Sincèrement.",4
336307,18-FEB-12,17-FEB-12,Max,,en,174.91.49.59,linda.hiramatsu@sympatico.ca,14958206,000000123347668,5,5,"When your people call to tell me that I can save money on my phone and internet costs, they should say that it is a promotion and it will end by xxx date.  This is a very sneaky and unprofessional way to do business. I would not have had to call to query my latest bill had this occurred in the first place.   And when you increase your rates or the promotion ends, it should be clearly and obviously stated on the statement.  I have now been given very helpful information by Justin, who was extemely helpful and polite (and the other gentlemam whom I have forgotten his name)that will help me in the future.  By me probably not recommending Bell to others has nothing to do with the service I received yesterday.  You are lucky to have such employees.  It is because you are not a trustworthy company and take advantage of loyal customers like me.   ",2
336308,18-FEB-12,17-FEB-12,Samuel,,en,70.49.68.248,rcons@sympatico.ca,14961252,000000123351402,2,1,Fix my connectivity problems!!!!,1
336309,18-FEB-12,15-FEB-12,Haley,,en,70.49.236.24,melbalamoureux@sympatico.ca,14933382,000000123293089,4,4,LESS WAIT TIME TO SPEAK TO CUST. CARE REPRESENTATIVE.,4
336310,18-FEB-12,15-FEB-12,Rudolf,,fr,65.92.243.97,cactuslatee@sympatico.ca,14926942,000000123295465,5,4,"J'ai eu un très bon service à la clientèle. Réponse directe, rien à changer.",5
336311,18-FEB-12,13-FEB-12,Michael,,en,204.101.237.194,s.g.e@sympatico.ca,14910426,000000123250937,3,1,Allow customer service rep's to have access to all product information (i.e. fees) so that time is not taken by being transferred back & forth amongst departments.,3
336312,18-FEB-12,17-FEB-12,Mike,,en,67.68.137.228,janedrolet@sympatico.ca,14956466,000000123343174,5,5,Nothing,5
336313,18-FEB-12,17-FEB-12,Zishan,,en,184.145.60.198,c.freda@sympatico.ca,14952800,000000123358581,1,1,The Tec took to long and did not know what she was doing and the first 2 hung up not very happy with Bell Internet,2
336314,18-FEB-12,17-FEB-12,Farah,,en,174.95.22.221,yiuwing@sympatico.ca,14963964,000000123341689,4,3,,5
336315,18-FEB-12,17-FEB-12,Brenda,,en,184.146.138.69,mangahas.re@sympatico.ca,14958802,000000123360390,5,5,"the person that I talked to the day before this survey gave me wrong information how to resolve my problems and ended up costing me money as this person said I need to re-install my wireless adapter so I took it to my computer guy but when I tried it again, it's still didn't work. ",5
336316,18-FEB-12,17-FEB-12,Edgar,,en,64.228.94.5,hwphotomemories@sympatico.ca,14956118,000000123360380,5,5,,5
336317,19-FEB-12,16-FEB-12,Ashley,,en,184.146.114.9,cherkennedy@sympatico.ca,14940250,000000123325510,4,4,,5
336318,19-FEB-12,18-FEB-12,Steven,,en,70.26.15.107,mrhewlett@sympatico.ca,14970442,000000123369140,5,5,,5
336319,19-FEB-12,18-FEB-12,Vijayashanti,,en,70.31.120.125,himself51@sympatico.ca,14967746,000000123367813,5,4,Nothing. Lady was excellent.,5
336320,19-FEB-12,18-FEB-12,Don,,en,70.26.46.170,super.speed@sympatico.ca,14972518,000000123365013,4,4,,4
336321,19-FEB-12,18-FEB-12,Mohammed,,en,70.55.3.230,gavoitsidis@bell.net,14967262,000000123371488,5,5,,5
336322,19-FEB-12,18-FEB-12,Madhu,,en,76.64.37.231,m.handelman@sympatico.ca,14969608,000000123362329,4,2,identified the underlying problem the first time instead of my having to make 3 more calls the next morning to resolve the problem and finally have someone move me up to a more senior technician who recognized my need for a new modem.,2
336323,19-FEB-12,18-FEB-12,David,,en,174.92.120.170,dlucido@sympatico.ca,14966458,000000123373344,5,3,,5
336324,19-FEB-12,17-FEB-12,Srinivas,,en,184.144.77.197,klkreba@bell.net,14957746,000000123352645,3,2,"I wish that more help could have been provided. After a modum had been replaced by bell, my wireless printer would not work. I asked what I could do as I didn't know how to connect. He mentioned to do some things I didn't understand, and after trying to question him, he said he wasn't an expert in printers and said I'd have to contact the printer company, which will cost me for advice. I felt since it was because of a faulty modum of Bells they could maybe explain a bit more. Perhaps not, and I still have no wireless printer hook-up. I've had other times where I recieved support from small issues, where Bell has taken over computer and help us 'amateurs' resolve the issue. I guess this isn't applicable in this case.",3
336325,20-FEB-12,19-FEB-12,Valerie,,en,174.89.233.250,mad.hatter@sympatico.ca,14977718,000000123389844,4,4,"For some reason, the chat system quit running, and I was unable to complete the conversation.
As a result, I was able to resolve only one of my two issues.",4
336326,20-FEB-12,17-FEB-12,Ashwini,,en,74.15.44.11,cathy.hrynkiw@sympatico.ca,14953014,000000123355375,5,5,,4
336327,20-FEB-12,19-FEB-12,Nelly,,en,64.229.84.90,hpilon@sympatico.ca,14976398,000000123382039,4,4,,5
336328,20-FEB-12,17-FEB-12,Mohamed,,fr,174.91.232.177,patrice.myette@sympatico.ca,14960556,000000123352502,1,1,"J'ai encore un problème de connexion internet depuis UN AN!! JAMAIS IL N'A ÉTÉ RÉGLÉ ET VOUS ME DITES QUE VOUS M'ENVOYEZ UN TECHNICIEN ET IL NE SE POINTE PAS!! INCOMPÉTENCE TOTALE! 

J'AI PAYÉ DEPUIS UN AN ET LE SERVICE EST COMPLÈTEMENT POURRI! JE VAIS CHANGER POUR VIDÉOTRON!",1
336329,20-FEB-12,19-FEB-12,Snehalatha,,en,74.14.90.90,gmbooth333333333@sympatico.ca,14976166,000000123383075,5,5,"The person assisting me did a great job, but getting to the correct person was quite a chore  ... solution .... replace ""emily"" with a human being ",5
336330,20-FEB-12,09-JAN-12,Andrea,,en,71.122.176.253,hjokemper@bell.net,14540644,000000122436877,1,1,"listened to my problem more acurately. I needed to know how to connect to free wifi, and was told i wasn,t near my server, well of course not i'm in florida duh

",2
336331,20-FEB-12,17-FEB-12,Sowmya,,en,70.31.12.82,k-lkwong@bell.net,14957388,000000123351830,5,4,None at this time.,5
336332,20-FEB-12,17-FEB-12,Juan,,en,174.91.1.93,nikitta@sympatico.ca,14960168,000000123345846,4,4,,3
336333,18-FEB-12,17-FEB-12,Armando,,en,70.51.26.159,inniss7@sympatico.ca,14956200,000000123351555,5,5,,5
336817,18-FEB-12,16-FEB-12,Srinivasan,,fr,70.29.248.214,talmac1@sympatico.ca,14949755,000000123318662,4,4,,5
336818,18-FEB-12,17-FEB-12,Grant,,en,76.66.167.226,ajgrossman@sympatico.ca,14951452,000000123355123,4,4,,4
336819,18-FEB-12,17-FEB-12,Amine,,fr,69.31.51.151,nicole61@sympatico.ca,14960144,000000123351573,5,5,,5
336820,18-FEB-12,17-FEB-12,Kishore,,en,65.92.233.161,david.walker5@sympatico.ca,14953904,000000123350289,2,4,well since I had ordered the high speed internet and have not received that correct modem since last may I think I should get money back for not having the correct high speed service,3
336821,18-FEB-12,17-FEB-12,Ahmed,,fr,69.31.51.151,nicole61@sympatico.ca,14960142,000000123348319,3,3,,3
336822,18-FEB-12,17-FEB-12,Noureddine,,fr,174.91.207.96,jean_maillard@sympatico.ca,14956646,000000123348274,5,4,Un représentant devait me contacter environ une heure plus tard mais je n'ai pas eu d'appel!,5
336823,18-FEB-12,17-FEB-12,Kumar,,en,76.68.99.208,wpops@sympatico.ca,14963852,000000123349932,4,4,Have somebody that speaks better English........,4
336824,18-FEB-12,17-FEB-12,Rolando,,en,184.148.112.173,andrew.mitchell@sympatico.ca,14951714,000000123343561,3,1,"A call was made on Feb 13th. The customer care rep determined that it was the adaptor for the router that was at fault. It is now Feb 18th and I am still waiting for the replacement part to arrive. The internet works only intermittently. THis has affected the entire household. I have been unable to work from home, my wife has been affected with the volunteer work that she does; has been unable to pay bills online, check her email etc; my daughter had a university research lab due and was unable to access the internet to complete it. In what universe do you consider it acceptable to be without internet service now going on 5 days??? If the local Bell store carried the part, I could have returned the faulty part, been given a new one had this matter resolved within 1 hour. Bell has told me that the replacement will arrive today, Saturday, 3 days after I was promised it would have arrived (which would still have been 2 days). If I ran my business from home, it would have folded. Thanks for the lousy service. There is a reason people have switched to Rogers where you can just walk into any Rogers store and be handed a replacement for the defective part (by the way, this is the second time we have the adaptor go belly up). Worst thing - no one from Bell bothered to follow up with us last Wed to see if the part had actually arrived. The courier did not have the complete address (thanks again Bell) so it wasn't delivered.",1
336825,18-FEB-12,17-FEB-12,Charles,,en,184.146.157.190,dash-j@sympatico.ca,14953842,000000123355864,5,5,,5
336826,18-FEB-12,17-FEB-12,Brahim,,fr,174.95.114.237,jdgaumond@sympatico.ca,14956596,000000123350175,5,5,Rien.,5
336827,18-FEB-12,17-FEB-12,Christianne,,en,184.144.10.202,mderose@sympatico.ca,14959290,000000123337916,4,4,,5
336828,18-FEB-12,17-FEB-12,Shaun,,en,70.54.39.221,ve3avv@sympatico.ca,14963514,000000123344888,4,4,,5
336829,18-FEB-12,17-FEB-12,Srinivas,,en,65.95.121.228,robineau@sympatico.ca,14961598,000000123346059,4,5,"I find that most of your staff that answer customer calls, have language barriers between customer and re.
Most of the time I have to fill in the gaps of sentences to understand, meaning that there are heavy accents.",4
336830,18-FEB-12,16-FEB-12,Kathy,,en,76.67.114.69,mccourtg@sympatico.ca,14946074,000000123330129,5,5,"The representative was very helpful, nothing could have been done to further improve this interaction.  We had FINALLY received our fibe modem (refer to #122467246, #122659045, #122852811, #123019790, & #123252913 dating from Jan 10 to Feb 13.)  This has been a very frustrating process.  But the representatives we have dealt with have struggled seemingly against great odds in dealing with inadequacies in your processes.  The lack of followup to identify problems with the application of your database has been a great disappointment. You should really look at the problems identified throughout our recent difficulties to make changes & improve your processes.",3
336831,18-FEB-12,15-FEB-12,Edwin,,en,76.65.85.69,dave-clark@sympatico.ca,14927900,000000123295291,5,5,"Really nothing. My request was handled effectively and my experience with Edwin,the agent, was excellent",5
336832,18-FEB-12,17-FEB-12,Jose,,en,76.70.82.11,fwittgens@bell.net,14955204,000000123339819,5,5,,5
336833,18-FEB-12,17-FEB-12,Evan,,en,69.156.29.197,jglazner@sympatico.ca,14956810,000000123339998,5,5,,5
336834,18-FEB-12,17-FEB-12,Philip,,en,64.229.224.217,sharon.andrushuk@sympatico.ca,14962264,000000123339569,5,3," Turned out that the internet was down in my area , came back on about 1 oclock , the customer care represntative  did all he could to help me  but said there had been no reports of problems in my area so  we both thought it was a fautly enthernet cable or a problem with my computer .  I realize that  you relie 0n customers to report internet problems , but is there no way that you know that the internet is down without customers reporting it so that your representatives know  a head of customers calling in.",5
336835,18-FEB-12,17-FEB-12,Jamie,,en,76.68.108.253,paul.carriere1@sympatico.ca,14960596,000000123359526,5,4,,4
336836,18-FEB-12,16-FEB-12,Gaudenz,,en,70.49.23.145,melanie.schmidt@sympatico.ca,14946156,000000123332771,1,1,Have reps that actually understand english and are able to relay the proper information concerning your services,1
336837,18-FEB-12,17-FEB-12,Eric,,en,76.65.25.33,gillian.clinton@sympatico.ca,14955526,000000123348056,4,4,Found out why I cannot access the breakdown of my bandwidth usage on line without having to send me to yet another time consuming part of your system phone system.,4
336838,18-FEB-12,17-FEB-12,Grant,,en,70.29.113.33,kathieh@sympatico.ca,14957492,000000123343141,5,5,I dealt with 2 agents - 1 customer care & 1 retention agent. Both were excellent. A credit to Bell.,5
336839,18-FEB-12,15-FEB-12,Brittany,,en,65.94.181.206,terrylin@sympatico.ca,14937078,000000123297447,5,5,,5
336840,18-FEB-12,17-FEB-12,Gregory,,en,70.26.23.212,laurie.rehel075@sympatico.ca,14958012,000000123345866,5,5,very satisfied. He was completely curtious and I must say this was one of the best representatives I have dealt with at Bell.,5
336841,18-FEB-12,16-FEB-12,Emmanuel,,en,65.95.122.36,shayley@sympatico.ca,14949118,000000123318270,5,5,"not much, the tech was helpful, respectful and I received my new modem within 24 hours.  Great service.",5
336842,18-FEB-12,16-FEB-12,Vaishnavy,,en,70.29.81.39,cmounteer@sympatico.ca,14940452,000000123318918,5,5,,5
336843,18-FEB-12,17-FEB-12,Pierre,,en,70.31.52.216,etgroome@bell.net,14954824,000000123337989,5,4,"nothing.  Pierre was competent, courteous and efficient.",5
336844,18-FEB-12,17-FEB-12,Eric,,en,70.26.242.8,jeancharlesguay@bell.net,14956648,000000123348416,5,5,,5
336845,19-FEB-12,18-FEB-12,David,,en,174.91.46.201,t.holmes@sympatico.ca,14972638,000000123363439,4,1,"Fix my ongoing problem with poor/no internet connection. Three different techicians and 3 new modems since December, still not working correctly!!!!",3
336846,19-FEB-12,18-FEB-12,Nicole,,en,65.95.144.238,bierstore@bell.net,14965190,000000123373096,5,5,,4
337348,18-FEB-12,17-FEB-12,Bismiya,,en,70.30.97.32,jnicolita@sympatico.ca,14956980,000000123336480,4,4,,4
337349,18-FEB-12,17-FEB-12,Mounira,,fr,69.156.72.166,mmarcoux99@sympatico.ca,14959696,000000123343593,3,4,Je voudrais avoir toujours la meilleur offre au niveau du service et des produits sans le demander.,3
337350,18-FEB-12,17-FEB-12,Alberto,,en,64.229.158.252,wagandlynn@bell.net,14963670,000000123341577,5,4,"Later that day, I found out that other peoples internet was down as it was a 'Bell"" problem. Our Tech did not either know this or did not tell us and we were trying to figure the problem out for over an hour. ",4
337351,18-FEB-12,17-FEB-12,Jose,,en,69.157.157.93,dawnmari@sympatico.ca,14953950,000000123357597,5,5,There is not one thing that you could have done.  Jose was very professional.  This is the second time I have received A1 experience when calling Bell. (usually people only remember the bad...but I try to remember the good also :-0),5
337352,18-FEB-12,17-FEB-12,Chekib,,fr,70.30.190.100,pierrewatters@sympatico.ca,14960854,000000123342518,4,4,,4
337353,18-FEB-12,17-FEB-12,Houssem,,fr,76.68.200.59,solangecharland60@sympatico.ca,14962490,000000123347125,4,5,,5
337354,18-FEB-12,17-FEB-12,Kelly,,en,174.93.46.29,phil.rodgers@sympatico.ca,14960782,000000123354976,5,5,"experience was more than satisfactory.
This is much improved service from some of my experiences in the past....keep it up! ",4
337355,18-FEB-12,17-FEB-12,Carrie,,en,76.65.21.237,anthony.bautista029@sympatico.ca,14951800,000000123343694,5,5,"Please keep up the good work. Oh yeah by the way, wouldn't it be nice if I have the option of having not to renew anymore. Because  I am so satisfied!!!",5
337356,18-FEB-12,17-FEB-12,Casey,,en,184.144.34.190,mabrowngcc@sympatico.ca,14958684,000000123352046,5,5,,5
337357,18-FEB-12,16-FEB-12,Zouhair,,fr,70.30.180.218,andremathieu_9@sympatico.ca,14938804,000000123314337,5,5,,5
337358,18-FEB-12,17-FEB-12,Sowmya,,en,76.71.38.68,john.dalessandro@sympatico.ca,14957052,000000123357858,5,4,improve my internet service...and where you can't lower the price I have paid for over 20 years.,4
337359,18-FEB-12,17-FEB-12,Youssef,,fr,76.65.103.169,nicoleroger@bell.net,14960154,000000123339523,4,5,,5
337360,18-FEB-12,27-JAN-12,Bradley,,fr,76.64.139.213,lucie.mel@sympatico.ca,14764338,000000122875660,4,4,"Vos conseillers règlent toujours le problème temporairement, c'est-à-dire pour la facture courante. Presque chaque mois, je dois parler à un de vos conseillers pour coriger la facture reliée à Internet. Votre système de facturation me semble inadéquat. Dans mon cas, je me sens harcelée par des factures qui contiennent tellement d'erreurs que je commence à me décourager de faire affaire avec Bell. Ma patience arrive au bout de sa corde! ",1
337361,18-FEB-12,17-FEB-12,Noureddine,,fr,70.30.212.175,mlaforge@sympatico.ca,14959672,000000123349734,1,1,"Votre problème est que vous nous faite passer d'une personne à une autre et de plus lorsque l'on téléphone il y a tellement de sous choix que l'on ne sait plus à qui parle ( ex. faite le 2, faite le 4 ensuite faite le........) moi j ai poirotté une heure et demie avant que quelqu'un finisse par y voir clair.",1
337362,18-FEB-12,15-FEB-12,Luis,,en,70.49.106.230,soper@sympatico.ca,14936560,000000123308502,1,1,"When they promise me a technician is going to show up at my home, they have to make sure it's going to happen.  I'm tired of waiting for No-shows.",1
337363,18-FEB-12,14-FEB-12,Jaime,,fr,67.70.18.41,claude.denise@bell.net,14914688,000000123269950,4,4,,4
337364,18-FEB-12,17-FEB-12,Aquiles,,en,184.146.122.70,prowde@bell.net,14960980,000000123360375,5,5,,5
337365,18-FEB-12,17-FEB-12,Keerthi,,en,74.14.61.200,rwmackey@sympatico.ca,14961830,000000123346451,4,4,"May I point out that this contact to me was initiated by your people to bring me up to date with your latest internet offers.  The contact lady was very informed and I feel that I was well served and in addition at the end of our conversation she kindly connected me to a technician to guide me to a new download so that I can track my current connection in my downloads or accessing the web site.

The contact lady pointed out that you people have been being paid for 65 GB of downloads and I am only using less then 35 GB's and therefore I have been paying your company for the greater for a long time and thus overpaying.  I believe that in my discussions with your technical people that this should have been brought to my attention.  This is a disappointment to me that I only just learned of the overcharge thanks to yesterday's phone call from your Call Centre in the Philapines.

Your reply to this situation would be very much appreciated.
R. Wayne Mackey",4
337366,18-FEB-12,17-FEB-12,Himanshu,,en,70.24.106.156,jjforster@bell.net,14956878,000000123346420,5,4,"I  am a senior, and I dont feel there was anything else, the young man from India spoke excellent eng. and he was very pleasant. I always have a fear that I wont get eng. speaking, but it was great.  Jean Forster",4
337367,18-FEB-12,17-FEB-12,Silvia,,en,70.51.252.8,wclark4@sympatico.ca,14963720,000000123339942,5,5,"The female individual was good at her job but a little hard to understand at all times.
A question to comes to mind for me is why do I get a call from computer scamming people shortly after each one of my interactions with bell representatives that I talk to. Perhaps a coincidence? They call me by name.",3
337368,18-FEB-12,17-FEB-12,Timmy,,en,70.48.211.30,dsteinfeld04@bell.net,14954492,000000123347433,3,,"I have had ongoing issues with my billing for the past few months.  Everytime I speak to the loyalty department, they quote me new pricing but it is never properly reflected on my billing.  I have to constantly call and get a credit but I haven't received a bill in the past few months that is correct and I am hoping that this time around that it is correct. I am frustrated that this is constantly happening and am considering cancelling my services because it is so difficult to get my billing corrected and it is a waste of time. ",1
337369,18-FEB-12,13-FEB-12,Suraj,,en,69.159.23.81,wernerb@sympatico.ca,14911916,000000123242933,1,1,listen to you customers and follow up.,1
337370,18-FEB-12,17-FEB-12,Luis,,en,184.147.40.146,ianturnbull@bell.net,14956140,000000123354491,5,4,Solve it sooner.  I was without internet connectivity for most of a day and the evening.,4
337371,18-FEB-12,17-FEB-12,Tabatha,,en,76.64.107.85,pgtinevez@sympatico.ca,14960778,000000123343718,4,3,"The reason for my call was to see if I could lower my internet charges (your main competitor is very persistent for my business).  As it turns out, yes you could lower my rate.   Why is it that your best customers (I give Bell $300 + monthly) have to call for a discount when new customers get it automatically?   So to answer your question, the one thing Bell could do better to improve my recent experience...take care of its long time customers by not forcing them to spend hours (literally) on the phone asking for a rate that's offered to new customers.  It should be automatic!

Your competitors are getting very persuasive.

Regards,

Paul Tinevez",3
335797,17-FEB-12,16-FEB-12,Ali,,en,76.71.148.196,j.schmitt@sympatico.ca,14943224,000000123332570,4,3,Everything was great.  We were trying to determine why our bandwidth was suddenly greatly exceded in January and decided the situation needed to be closely monitored for a few days.  Ali promised to call back in 4 or 5 days when we will talk further.,4
335798,17-FEB-12,16-FEB-12,Gayathri,,en,65.92.163.144,frederick.webb@sympatico.ca,14942060,000000123312287,4,4,BETTER LANGUAGE COMMUNICATION WITH THE TECHNICAL AGENT WHEN YOU PHONE IN.,4
335799,17-FEB-12,15-FEB-12,Alyssa,,en,70.49.174.22,thejonesfamily6@sympatico.ca,14937140,000000123291642,5,5,"Not one thing, Alyssa was fabulous at resolving everything and was very kind and courteous. Thank You Alyssa",5
335800,17-FEB-12,16-FEB-12,Mudilyar,,en,69.158.71.211,lou2@sympatico.ca,14945324,000000123317069,5,5,"customer service was excellent, thank you",5
335801,17-FEB-12,16-FEB-12,Sylvain,,fr,174.89.222.116,lmazzaria@sympatico.ca,14945254,000000123321116,4,4,"Mon problème (absence de connection internet et demande du nom et du mot de passe) s'est résolu de lui-même parce que la raison était un problème pour les abonnés du secteur 450- 831; mais Sylvain a été très courtois et m'a informée qu'avant 17h00 le problème serait résolu, et c'est ce qui s'est passé. Je ne sais pas pourquoi il y avait cette demande de mon nom et de mon mot de passe.",3
335802,17-FEB-12,16-FEB-12,Eric,,en,70.49.156.160,masaplak@sympatico.ca,14945978,000000123322747,5,5,"The first rep spent too much time beating around the bush before transferring me to the rep (Eric) that resolved the issue. Once I spoke to Eric, everything was handled very efficiently and satisfactorily. Thank you, Eric",5
335803,17-FEB-12,15-FEB-12,Ashfaq,,en,70.50.5.170,hands388@bell.net,14929954,000000123301802,3,4,Had to ask several times for questions or his requests to be repeated.  Difficult to understand each other.,4
335804,17-FEB-12,16-FEB-12,Chaabane,,fr,65.92.165.16,fh.beaudet@sympatico.ca,14941902,000000123325908,3,4,"LEs personnes qui répondent on un accent que nous avons 99% à ne pas comprendre.
SI ce sont les québecois qui vous ont mis au monde pourquoi les insulter.  Peut-être auriez=vous avantage à lire les archives de compagnie l'ignorance de vos archives vous font cometre des impers très disgracieux. Rappeleez-vous qu'il vous a fallu un père et une mère pour vous mettre au monde et vous montrer le chemin de la vie. L'argent fait oublier cela au citoyen parvenu. Voilà mon opinion de votre compagnie .",3
335805,17-FEB-12,16-FEB-12,Aymen,,fr,184.145.155.181,roger.dorion@sympatico.ca,14948382,000000123316868,5,5,,5
335806,17-FEB-12,15-FEB-12,Souhail,,fr,174.93.250.138,aldemers@sympatico.ca,14925718,000000123292805,5,5,,5
335807,17-FEB-12,15-FEB-12,Phillip-Michael,,fr,76.65.122.23,maurice.l@sympatico.ca,14933200,000000123299913,4,5,Mon sans fil fonctionne a merveille aujourd'hui avec le nouveau modem,4
335808,17-FEB-12,15-FEB-12,Sourour,,fr,174.93.250.138,aldemers@sympatico.ca,14925716,000000123291245,3,2,"Cette préposée ne m'a pas offert le forfait Essentiel Plus qui m'aurait fait économiser et répondait davantage à mes besoins d'utilisation. Elle m'a communiqué au soutien technique pour qu'on m'explique le service MSN Premiun Plus. C'est le 2ième préposé,nommé Souhail, à qui j'ai été transféré par le soutien technique qui m'a enfin proposé le forfait. Essentiel Plus qui me convient parfaitement. Merci Souhail ! ",5
335809,17-FEB-12,14-FEB-12,Adalberto,,en,50.101.248.189,jose_3@sympatico.ca,14918392,000000123282164,5,4,,5
335810,17-FEB-12,14-FEB-12,Ryan,,en,64.229.153.37,orvdean@sympatico.ca,14921452,000000123282565,3,2,accounting ,4
335811,17-FEB-12,16-FEB-12,Jamel,,fr,184.145.213.26,carolfortin677@sympatico.ca,14940006,000000123313117,5,5,,5
335812,17-FEB-12,15-FEB-12,Patrick,,fr,174.93.250.66,jmichel1@sympatico.ca,14931100,000000123298456,4,4,,4
335813,17-FEB-12,15-FEB-12,Afef,,fr,184.147.252.114,debisson9@sympatico.ca,14928060,000000123295331,4,1,Résolution di problème.,3
335814,17-FEB-12,16-FEB-12,Shawn,,en,76.71.37.111,mparon@sympatico.ca,14946698,000000123330386,4,4,,4
335815,17-FEB-12,16-FEB-12,Alexandra,,en,69.157.124.66,gallanp@sympatico.ca,14942174,000000123328476,1,1,"Your representative was nice enought, however it was evident that he was unexperienced.  He had to go off the line to consult others several times and in the end had to give me a ticket for someone else to call be back within two day.  Last time this happen Radialpoint crashed my computer.  Hope this is not what I am looking for this time",2
335816,17-FEB-12,16-FEB-12,Benjamin,,en,76.68.117.153,karlhartung@sympatico.ca,14944418,000000123328545,5,5,nil,5
335817,17-FEB-12,16-FEB-12,Med Ramzi,,fr,184.146.239.221,campeaus@sympatico.ca,14939942,000000123329255,3,4,"Finalement,le technicien Alexandre Hébert est venu dans la boîte de Bell près de chez moi.Ensuite il a passé chez moi et m'a reconnectée au réseau.Je lui donne 10 sur 10.Merci
Suzel Campeau",5
335818,17-FEB-12,15-FEB-12,Douglas,,en,70.48.209.163,elapins@sympatico.ca,14928712,000000123298281,5,4,,4
335819,17-FEB-12,15-FEB-12,Kumar,,en,174.91.5.72,rstukic@sympatico.ca,14935792,000000123304094,2,3,"He told me there was an outage in my area and that someone would call me when it was resolved but to unplug and plug back in my modem in about 3 hrs to see if it was working...no internet all evening or on Thursday morning...second call made and the tech transferred me to higher up tech...they finally resolved the issue by 9:00 am on Thursday morning...my network name had changed before I made my initial call on Wed evening, Thursday morning I tried to connect to new name and it accepted my password but still wouldn't connect to the internet...Tech tried to tell me sometimes the network names get changed to fix problem.....when I spoke to the higher up tech my network name was changed back to the original name and after entering my B1 and access password my internet was back...I am a Bell employee and was disappointed with the service especially since I have a son with a brain injury who really likes working on the computer but was very frustrated when the problem wasn't corrected on Wednesday evening and when he tried to connect on Thursday morning it still wasn't working until I made the second call to Bell Internet..",4
335820,17-FEB-12,16-FEB-12,Iris,,en,70.49.158.158,diannerichards@sympatico.ca,14941120,000000123323990,5,4, I would like to know what place or country I am talking to when doing the survey.,4
335821,17-FEB-12,15-FEB-12,Sam,,en,68.56.188.78,marymaclean@bell.net,14933150,000000123292105,4,4,,4
335822,17-FEB-12,16-FEB-12,Kanchumarthi,,en,70.48.72.116,hmachay@sympatico.ca,14942954,000000123330358,5,5,nothing,5
335823,17-FEB-12,16-FEB-12,Oussema,,fr,64.229.84.10,jsperreault@sympatico.ca,14944208,000000123317355,5,5,,5
335824,17-FEB-12,16-FEB-12,Sami,,fr,64.229.84.10,jsperreault@sympatico.ca,14944210,000000123317488,5,5,,5
335825,17-FEB-12,16-FEB-12,Sahali,,fr,69.156.204.159,ddelorme_4@sympatico.ca,14940920,000000123329483,3,2,Le service de réparation était supposé me rappeller car il avait des problèmes avec leurs outils de diagnostique. Personne ne m'a rappellé.,3
336334,18-FEB-12,17-FEB-12,Myriam,,fr,74.198.164.189,yvanturner@bell.net,14964004,000000123344599,5,5,"Le service fut impeccable 
Merci",5
336335,18-FEB-12,15-FEB-12,Dixitulu,,en,184.145.48.219,banjogal@sympatico.ca,14926350,000000123307911,5,5,each person i spoke with was very helpful and very courteous,5
336336,18-FEB-12,17-FEB-12,Mario,,en,70.49.24.83,b.benson1@sympatico.ca,14952040,000000123352713,5,5,,5
336337,19-FEB-12,17-FEB-12,Sergio,,en,70.24.151.191,ebony.patches@sympatico.ca,14954586,000000123358246,4,4,,4
336338,20-FEB-12,19-FEB-12,Xenia,,en,74.15.1.57,lyn.turner@sympatico.ca,14977646,000000123388952,5,5,Better phone connection.  It was hard to hear at times.,4
336339,20-FEB-12,15-FEB-12,Phillip-Michael,,en,174.94.63.213,lepojevic.branimir@sympatico.ca,14932210,000000123307469,1,1,"1. On my call Feb.15 8.16pm first person I had talk was EXCELLENT. He told that he had similar experience, and detected that my modem failed. BUT, next person he gave to me was not knowledgable, talking wrong things, did not even try to solve problem, and promised me to have internet connection after midnight. Of course, even next day I did not have internet. BAD SERVICE. Next day I had even worst experience with another person (Demetry). He was not effective, going from step to step like beginner, but rude and offensive.His attitude was unacceptable. Of course he also did not solve the problem, and I had to use my old modem after 30 minutes torture from step to step. He did not allow me to say anything. How somebody can solve the problem if there is no interaction. Again, BAD CUSTOMER SUPPORT. I would be without internet 5 days, but likely I have my old modem working. ",2
336340,20-FEB-12,19-FEB-12,Khan,,en,70.53.128.137,lmstitt@sympatico.ca,14977524,000000123380625,5,5,Nothing required.,4
336341,20-FEB-12,19-FEB-12,Madhu,,en,174.92.96.140,richard.brancker@sympatico.ca,14979060,000000123381782,5,5,Nothing,5
336342,20-FEB-12,19-FEB-12,Ibtissem,,fr,205.151.202.54,roussesorciere@sympatico.ca,14979276,000000123385493,4,1,"Rétablir le service et non me dire d'attendre un filbleu. La dernière fois que rien n'a fonctionné à distance, Bell m'a envoyé un technicien et heureusement car le problème était dans le filage à l'extérieur de la maison. Aucun crédit n'est jamais effectué pour les journées sans service et je trouve cela innacceptable. Je suis à veille de changer de fournisseur !",1
336343,20-FEB-12,15-FEB-12,Kevin,,fr,74.12.244.8,hebert.belisle@sympatico.ca,14930036,000000123288138,3,4,Dimunuer le temps d'attente (environ 30 minutes) avant de parler à un conseiller,3
336344,20-FEB-12,19-FEB-12,Sam,,en,174.95.50.194,c.sambhi@sympatico.ca,14974530,000000123389040,4,4,ask if i have any more issue ,5
336345,20-FEB-12,19-FEB-12,Elmer,,en,76.69.137.145,e___ryan67@sympatico.ca,14975564,000000123386891,5,5,,4
336346,20-FEB-12,19-FEB-12,Orlando,,en,65.92.78.63,sedodd@sympatico.ca,14979588,000000123381816,5,5,,4
336347,20-FEB-12,19-FEB-12,Edwin,,en,184.146.136.177,prem.arora@sympatico.ca,14978820,000000123388439,5,5,Better comunication related to the process/procedure for upgrading my  internet service fron 6Fib to 16Fib,5
336348,20-FEB-12,19-FEB-12,Brenda,,en,76.71.94.202,groch1@sympatico.ca,14976220,000000123386382,5,5,,5
336349,20-FEB-12,19-FEB-12,Bryan,,en,65.94.57.104,clifford.w@sympatico.ca,14974912,000000123381547,5,5,I appreciated that I was not connected with a help center outside the country. This will encourage me to stay with Bell.,5
336350,20-FEB-12,17-FEB-12,Nizar,,fr,70.51.140.137,minerval@bell.net,14959598,000000123348522,1,1,Votre représentant n'a pas voulu régler le problème d'intrusion par un Hacker sur mon ordinateur,2
336351,20-FEB-12,16-FEB-12,Faouzia,,fr,205.237.53.137,lyne.robert@sympatico.ca,14945496,000000123319886,5,3,"pour internet j avais Performance $49.90 et je trouve cela cher,car cliente depuis plusieurs années, donc jai changé pour Essentiel Plus $35.95 que d après moi s est encore dispendieux. merci de votre attention",4
336352,20-FEB-12,18-FEB-12,Eduardo,,en,174.92.120.153,lgmazzo@bell.net,14969296,000000123373621,4,4,,4
336353,20-FEB-12,15-FEB-12,Dilli,,en,174.91.135.39,j.bilinski@sympatico.ca,14930428,000000123307620,5,5,,4
336354,20-FEB-12,18-FEB-12,Mustapha,,en,207.35.173.146,swifte@sympatico.ca,14972576,000000123368865,2,2,"The rep tried to sell me a service, which was not the reason of my call in the first place.  He mentioned about saving for the first three months and that they could be re-applied after wards for up to 12 months, but was unable to give me the discount for the entire year right away.  I expressed my discontent with Bell because of a previous call with them.  
I wish you would ask me about the call I placed with Bell on Feb 04, 2012 regarding my television subscription.  I would have much to say about it.
It's very hard to gain customer layalty and very easy to lose it.  Unfortunately, Bell has lost mine and the rep I spoke with on Feb 18, 2012 had no iterest in trying to gain it back.  His attitude was take it or leave it.  I chose to leave it, as I mentioned to him, there are other companies that offer better deals and perhaps better service.  ",2
336355,20-FEB-12,05-FEB-12,Kanchumarthi,,en,65.95.184.8,jscarver@sympatico.ca,14865600,000000123073632,3,4,You should not have charged me the 'one time' deactivation fee. That is your cost of doing business and should not be my cost of doing business with Bell. Also I was not told that there was such a charge. I only found out when I received the 'order details' statement.,2
336356,20-FEB-12,19-FEB-12,Eric,,en,70.31.56.119,jbell25@bell.net,14976654,000000123385585,3,2,"i wanted to get fibe 16 for $21.98 i was chating with some one from bell on line they said i could get it for that price for 12 months to call bell.so i called bell and they told me i could not have it was over and for new customers one line it didn""t say that and the person i was talking to on line said i could get it. im not very happy about what happened i might cancell everything.",2
336357,20-FEB-12,19-FEB-12,Sylvain,,en,67.71.93.97,lifesentence@sympatico.ca,14977448,000000123387718,5,5,Nothing. The rep identified and quickly satisfied my needs.,5
336358,20-FEB-12,19-FEB-12,Walter,,en,65.92.74.66,nmiazga@sympatico.ca,14978432,000000123382298,4,4,"When initially the call came from the bell rep said that the technician will bring a new modem to increase the speed on the internet. That was not the case 
the modem was not replaced. This caused  me inconvinience I had to stay home due to wrong information given to me by the bell rep. Thank you.",
336359,20-FEB-12,14-FEB-12,Myriam,,fr,96.22.91.79,sageso@sympatico.ca,14922954,000000123281610,4,5,,5
336360,20-FEB-12,14-FEB-12,Farah,,en,70.51.220.158,evaj@sympatico.ca,14916156,000000123264016,2,1,"do what was promise will be done on chat. I ask for information ""where is my internet bill"" ,I get promise will come in mail and or on my email. Is already 8 days gone and I still don't know haw much and due date of my internet bill",1
336361,21-FEB-12,20-FEB-12,Josh,,en,174.94.60.53,tlhoffer@sympatico.ca,14992700,000000123406942,5,5,,5
336362,21-FEB-12,20-FEB-12,Pavan,,en,69.158.36.204,judyndave@sympatico.ca,14987048,000000123402626,5,5,,4
336847,19-FEB-12,16-FEB-12,Elmer,,en,69.156.13.21,brianw20@sympatico.ca,14939752,000000123324877,3,3,,2
336848,19-FEB-12,17-FEB-12,Pedro,,en,74.12.118.146,g.foley@sympatico.ca,14955218,000000123343739,5,5,"nothing .
Your rep was excellent
",5
336849,19-FEB-12,17-FEB-12,Ayesha,,en,67.68.71.154,elayneb@sympatico.ca,14954676,000000123355776,4,4,,5
336850,20-FEB-12,19-FEB-12,Moses,,en,65.92.12.210,boj.moore@sympatico.ca,14974404,000000123381955,4,5,,5
336851,20-FEB-12,18-FEB-12,Mohamed,,fr,174.93.225.139,germainej@sympatico.ca,14967366,000000123362333,3,1,,4
336852,20-FEB-12,02-FEB-12,Dan,,en,70.51.130.212,slaos-julien@sympatico.ca,14837308,000000123023575,4,4,"I would love to be able to talk to someone with respect to my internet needs locally who I could follow up with if I had questions.  I find that the answers you get from different techs do not always match, and when you are resetting work areas/methods it would be beneficial to have consistent answers/contact points to deal with.",3
336853,20-FEB-12,19-FEB-12,Jose,,en,70.24.167.62,randerson52@bell.net,14978916,000000123380064,5,5, great work,5
336854,20-FEB-12,19-FEB-12,Patricia,,en,70.50.216.24,valli@sympatico.ca,14980362,000000123388109,4,4,didnt need improvement,5
336855,20-FEB-12,19-FEB-12,Adnen,,fr,69.159.129.149,kimy30@sympatico.ca,14977222,000000123387327,5,5,Tout a été fait,5
336856,20-FEB-12,19-FEB-12,Lorie,,en,70.48.219.93,brentman@sympatico.ca,14974458,000000123387539,3,1,Explain the different Internet packages available to my location.,3
336857,20-FEB-12,19-FEB-12,Matthew,,fr,174.92.195.16,martin.maheu@sympatico.ca,14977910,000000123380174,5,5,Avoir des Agent comme celui que jai eu sois le :70188 super !,5
336858,20-FEB-12,18-FEB-12,Karla,,en,70.26.174.62,egriffin@sympatico.ca,14966746,000000123370243,5,5,,5
336859,20-FEB-12,19-FEB-12,Partha,,en,174.88.151.101,robt@sympatico.ca,14979190,000000123379651,4,4,"I had resolved problem, but wanted to make sure it did not recurr.",4
336860,20-FEB-12,18-FEB-12,Brad,,en,50.101.137.40,kevin.wills@sympatico.ca,14968954,000000123363082,5,4,,5
336861,20-FEB-12,17-FEB-12,Martin,,en,207.164.225.7,hfhamilton@sympatico.ca,14956008,000000123336624,4,4,,4
336862,20-FEB-12,19-FEB-12,Jamie,,en,65.94.88.161,macleansandra@sympatico.ca,14977716,000000123389126,5,4,,3
336863,20-FEB-12,18-FEB-12,Jose,,en,74.14.159.64,catherine.manolakos@sympatico.ca,14965616,000000123364198,4,4,,5
336864,20-FEB-12,18-FEB-12,Edgar,,en,76.67.80.78,jimrochon@sympatico.ca,14968380,000000123372869,4,4,have English speaking personnel,4
336865,20-FEB-12,19-FEB-12,Rahul,,en,184.144.52.137,tmoras@sympatico.ca,14980216,000000123384698,3,3,"I would prefer to speak to a Bell representative, whether for phones, internet or cell phones from the same country as myself, which is Canada.  I will refuse to speak to a foreign representative of Bell and will hangup if they are from another country.  If this practice continues, I will change providers.",2
336866,20-FEB-12,18-FEB-12,Bedre,,en,65.93.105.160,e.walling@sympatico.ca,14966682,000000123368192,5,5,,5
336867,20-FEB-12,18-FEB-12,Bobbie-Jo,,en,184.148.127.9,sherilyons@sympatico.ca,14972180,000000123370061,5,5,nothing,5
336868,20-FEB-12,19-FEB-12,Asma,,fr,70.26.237.220,paul.asabourin@sympatico.ca,14978616,000000123382308,5,5,"Absolument rien de plus. le tout fut 
fait avec professionalisme 100%.Merci",5
336869,20-FEB-12,16-FEB-12,Salvador,,en,69.157.116.92,dianne016@sympatico.ca,14941118,000000123315068,2,1,"Not sure - your tech rep may need more training - I ended up being transferred to the test centre - I made 3 calls over several days - spent far too much time on the phone and on hold - not happy with the experience at all.

However, in all fairness to Bell, they have sent me a new wireless modem via courier, I have got it up and running and now can access the internet.  I was without my internet for over one week - a service for which I am paying.  I wonder if Bell will provide a discount to me for the service I could not access for a week?  It will be interesting to see.",3
336870,20-FEB-12,16-FEB-12,Mohamed Amine,,fr,70.30.212.69,j.chayer@sympatico.ca,14943192,000000123325905,1,4,manque de suivi:j'ai été obligé de recommencer les vérifications 2 jours après l'appel initial,1
336871,20-FEB-12,19-FEB-12,Edgardo,,en,76.64.163.253,pdeddy@sympatico.ca,14978678,000000123387915,5,4,Tell me how/where to find the instructions on the web site. Then I wouldn't have to bother you.,4
336872,20-FEB-12,19-FEB-12,Loyda,,en,184.144.8.77,mayjam@sympatico.ca,14977980,000000123381618,3,3,"I had a very hard time hearing the representative. Something was wrong somewhere with our connection. Also, now I have to use my password every day on my home computer to access my own email. I did not have a problem with my home email, and now I do since I consider this a problem.",3
336873,20-FEB-12,18-FEB-12,Youssef,,fr,174.95.233.226,jaja.d@sympatico.ca,14968038,000000123362536,5,5,En ce moment je suis très satisfaite du service. Merci youssef pour votre aide.,5
336874,20-FEB-12,18-FEB-12,Aquiles,,en,70.50.29.212,mtyq@sympatico.ca,14970478,000000123371677,5,5,"nothing, Bell rocks!!!",5
336875,20-FEB-12,09-FEB-12,Taoufik,,fr,74.15.115.201,glamoureux@bell.net,14884286,000000123177890,4,4,la premiere mise en marche du nouveau compte et l'activation du wifi s'est bien deroule et semblait bien  fonctionner.cependant apres quelques jours au mode arret les messages emails ne pouvaient etre recus. apres un autre long appel (40  a 50min)tout semblait bien fonctionner. apres 3jours d'inactivation les courriels ne pouvaient toujours pas etre recus. encore un appel de +40 min tout fonctionne.aujourd'hui le 20 fevrier.les techniciens sont tres polis et une bonne connaissance des produits.,4
336876,20-FEB-12,17-FEB-12,Yosra,,fr,67.68.100.66,benoithudon@sympatico.ca,14952256,000000123349713,4,4,,3
336877,20-FEB-12,16-FEB-12,Emmanuel,,en,174.95.190.85,parsonsbrenda@sympatico.ca,14947280,000000123318018,5,5,Emmanuel was very helpful.,4
336878,20-FEB-12,17-FEB-12,Philip,,en,70.31.52.132,peterwalton@bell.net,14960760,000000123344344,4,3,,4
336879,20-FEB-12,17-FEB-12,Jamila,,fr,67.68.100.66,benoithudon@sympatico.ca,14952260,000000123350487,1,1,Aucune écoute à ma situation de votre technicienne. Ses actions ont fait en sorte qu'une parte de ma messagerie ne pouvait plus être utilisée et cela malgré mes avertissements. Pourriez-vous me donner 3 mois de service gratuit pour le temps et les honoraires perdus causés par la faute de votre technicienne? J'ai communiqué avec votre service technique après cette intervention et votre technicien n'a pu résoudre la situation causée par la technicienne. Il m'a mentionné qu'elle n'avait laissé aucune note au dossier et donc il ne pouvait m'aider.,2
336880,18-FEB-12,17-FEB-12,Karingula,,en,76.69.65.12,barbara008@sympatico.ca,14952100,000000123359341,3,4,"Have a tech.person that speaks English clearly and loud enough.
They should be pleasant & not act aggravated with a customer that is having difficulty following what they are supposed to do.",3
337372,18-FEB-12,17-FEB-12,Gustavo,,en,174.95.252.190,rmoulton@sympatico.ca,14961508,000000123354371,3,2,"Still have the speed issue but he the customer service rep did compensate me for the speed.  When I was sent to tech support again, they did a speed check and said I am getting what I paid for.  This is a load of crap, I never get full speed, you can go to different speed checks and get different results in each.  For example Youtube speed check for video for brampton is almost twice the speed it lists for me.",1
337373,18-FEB-12,16-FEB-12,Juan Carlos,,en,69.156.154.173,david.eng@sympatico.ca,14940808,000000123319587,5,5,,5
337374,18-FEB-12,17-FEB-12,Richard,,en,65.92.235.180,mymoped@sympatico.ca,14959988,000000123348430,5,5,nothing.  Richard was most patient and easy to follow.  I am 73 but he spoke in computer language I could understand.I was really impressed with him    thanks    Mary Clarke,5
337375,18-FEB-12,17-FEB-12,Youssef,,fr,70.30.156.90,cecile1911@sympatico.ca,14953076,000000123349009,4,4,,2
337376,18-FEB-12,17-FEB-12,Meriem,,fr,174.91.217.23,antoinegost@sympatico.ca,14951806,000000123357245,1,1,"cela fait 3 mois que j'essaye de regler mon probleme internet, telephone et facturation, deux techniciens sont deja passés, et ce n'est toujours pas resolu; un technicien reseau devait me rappeller hier ou aujourd'hui mais encore personne ne l'a fait; ou vous me faites un credit apres tous ces problemes ou je vais ailleurs; et j'attends toujours que mon probleme internet soit resolu, j'en ai vraiment marre",1
337377,18-FEB-12,17-FEB-12,Sharmila,,en,174.93.44.177,verqui@sympatico.ca,14963554,000000123342191,5,4,"thank you, the representative was very efficient and the problem is now solved.",4
337378,19-FEB-12,18-FEB-12,Julio,,en,74.12.189.32,Magicshop@sympatico.ca,14964250,000000123375021,2,2,Still no resolution to the original problem of Bell main not being available to send out my email.,2
337379,20-FEB-12,19-FEB-12,Youssef,,fr,65.92.164.143,gperreault_2@sympatico.ca,14976186,000000123384981,,,le problème de concernait pas le serveur.Problème d'imprimante.,
337380,20-FEB-12,19-FEB-12,Sharmila,,en,70.26.35.202,neptune1950@bell.net,14978380,000000123379909,5,5,"please keep it up, the help i got was what i needed. fantastic, your service is the best thank you",5
337381,20-FEB-12,17-FEB-12,Alyssa,,en,76.67.92.25,murray.kerester@sympatico.ca,14959958,000000123357275,2,3,improve calling be customer when dissconnected,3
337382,20-FEB-12,19-FEB-12,Mohamed,,fr,184.144.224.135,gbeaulac@bell.net,14976058,000000123381436,5,5,,5
337383,20-FEB-12,19-FEB-12,Omar,,fr,184.147.253.70,trottier.helene@sympatico.ca,14980286,000000123383779,5,5,"tout était excellent,le monsieur était d'une très grande gentillesse.",5
337384,20-FEB-12,19-FEB-12,Shyam,,en,74.15.76.15,steelers01@sympatico.ca,14979876,000000123385412,1,1,"Have an actual solution to the problem, instead of giving me a ""bad news"" report and providing no alternative",1
337385,20-FEB-12,01-FEB-12,Danny,,en,70.29.82.253,andra.sheffer@sympatico.ca,14812092,000000122996791,5,5,,4
337386,20-FEB-12,19-FEB-12,Felix,,en,13.13.16.2,plarent@sympatico.ca,14978784,000000123386350,5,5,,5
337387,20-FEB-12,13-FEB-12,Marouen,,fr,70.30.157.90,alcosimard@sympatico.ca,14902168,000000123236431,3,3,"On peut en parler de ce qui aurais du etre fait j,ai du appeler plusieurs fois(4ou5) pour regle mon probleme j,ai meme du attendre un technitien pendant toute une journée(le 11 fev)pour rien car le rendez-vous n,avais pas ete fait comme il faut donc pour un petit probleme j,ai perdu mon temps 4a5 soir pour le telephone et 1jour a attendre donc service pourri merci Alain Simard ",1
337388,20-FEB-12,19-FEB-12,Chenrup,,en,74.14.158.83,karen.hoar001@sympatico.ca,14977091,000000123382300,4,4,See a my comments from a previous survey on the same day.,4
337389,20-FEB-12,19-FEB-12,Sowjanya,,en,204.106.230.63,dstoodley@sympatico.ca,14975504,000000123382777,5,5,"Not much. I was able to resolve the problem with their help and resume using my email, which I continue to do as you can read.",5
337390,20-FEB-12,16-FEB-12,Cherif,,fr,174.93.130.216,joanne.lavalle@sympatico.ca,14943928,000000123334038,5,5,,5
337391,20-FEB-12,18-FEB-12,Nicole,,en,174.91.102.85,royandeunice@sympatico.ca,14971651,000000123370743,5,4,,4
337392,20-FEB-12,19-FEB-12,Brett,,en,69.157.120.201,marcrobinet@sympatico.ca,14977804,000000123387087,4,4,,4
337393,20-FEB-12,16-FEB-12,Nizar,,fr,174.54.203.14,audette.labelle@sympatico.ca,14939130,000000123321125,5,5,rien,3
337394,20-FEB-12,19-FEB-12,Daniel,,en,174.88.152.85,weemoe@bell.net,14980482,000000123384593,5,5,"nothing, service was excellant",5
337395,20-FEB-12,19-FEB-12,Casey,,fr,76.65.137.86,poulin.denis@sympatico.ca,14978810,000000123380355,5,5,rien juste les prix,4
337396,20-FEB-12,15-FEB-12,Rebeca,,en,184.147.56.193,peter.ross2@sympatico.ca,14934650,000000123303329,5,5,very complete & patient with difficult problem,5
337397,20-FEB-12,19-FEB-12,Benjamin,,en,67.68.61.13,dwalton@sympatico.ca,14975542,000000123385196,5,4,,5
337398,20-FEB-12,19-FEB-12,Harathi,,en,184.144.142.67,suad01@bell.net,14979934,000000123385608,5,5,I think you can make a service chep to the customeres to call for long distances allver the world like arab contries  ,4
337399,20-FEB-12,19-FEB-12,Daniel,,fr,184.146.229.213,grattonlise@bell.net,14976200,000000123383959,5,5,,5
337400,20-FEB-12,19-FEB-12,Thorat,,en,65.95.140.153,jdprewer@sympatico.ca,14976676,000000123382679,5,5,,5
337401,20-FEB-12,17-FEB-12,Keerthi,,en,174.93.31.77,snkohli@sympatico.ca,14962480,000000123348224,4,4,,4
337402,20-FEB-12,19-FEB-12,Benjamin,,en,76.69.132.44,jaci_stevens@sympatico.ca,14976562,000000123389449,5,5,"Whatever I requested I got it right from the advisor, Benjamin.",5
337403,20-FEB-12,19-FEB-12,Kevan,,fr,174.94.70.187,carole271@sympatico.ca,14974602,000000123385579,5,5,tres gentil et tres compétent mercie a vous,5
337404,20-FEB-12,19-FEB-12,Mansouri,,fr,70.26.198.251,s.trottier@bell.net,14979382,000000123379496,3,3,,4
337405,20-FEB-12,18-FEB-12,Salvador,,en,209.197.165.151,aven@sympatico.ca,14964918,000000123362677,4,4,"faster time to recieve a new modem, mine is broken",4
337406,20-FEB-12,16-FEB-12,Behia,,fr,70.51.144.84,gilles459@sympatico.ca,14942392,000000123312249,5,5,,5
337407,20-FEB-12,19-FEB-12,Mehdi,,fr,67.68.212.47,jean-guy.beaudette@sympatico.ca,14976688,000000123381810,5,5,rien tout est parfait et a mon gout,5
337408,20-FEB-12,19-FEB-12,Asir raja,,en,76.69.27.25,louisangelo@sympatico.ca,14977566,000000123388712,5,5,,4
337409,19-FEB-12,18-FEB-12,Andrea,,en,76.69.134.77,marcostrovski@bell.net,14969772,000000123369681,5,5,quicker download,5
337410,19-FEB-12,18-FEB-12,Med Mehrez,,fr,174.88.253.9,claudelacombe@bell.net,14965922,000000123370840,5,4,Très satisfait de M.Khamassi,5
337411,19-FEB-12,14-FEB-12,Mariem,,fr,70.48.24.46,johannet@sympatico.ca,14918304,000000123263029,4,4,,5
337412,19-FEB-12,14-FEB-12,Tarek,,fr,70.48.24.46,johannet@sympatico.ca,14918306,000000123284884,4,3,,5
335826,17-FEB-12,16-FEB-12,Jude,,en,74.14.145.189,brian.ackers@sympatico.ca,14939730,000000123322283,,1,Issue was not resolved but no fault of representative. I was calling on my cell phone and call was dropped.,3
335827,17-FEB-12,16-FEB-12,Walid,,fr,70.30.176.239,momolach@bell.net,14946640,000000123324891,1,1,"J'ai passé 48 minutes à expliquer mon problème, et le monsieur , à essayer de le résoudre. Finalement, il m'a dit que son supérieur allait me rappeler dans les prochaines 15 minutes...CE QU'IL N'A JAMAIS FAIT!!!!
Et moi qui le remerciais de sa patience, et sa gentillesse...Je me suis franchement fait avoir...Je ne suis TOUJOURS PAS CAPABLE  d'envoyer mes emails...Pas satisfaite du tout!!!",1
335828,17-FEB-12,16-FEB-12,Sukanya Mukherjee,,en,174.91.172.100,le.anderson@sympatico.ca,14944976,000000123335366,5,5,I don't understand how I can have the same password for years and then suddenly have that rejected in the middle of responding to e-mails! ,5
335829,17-FEB-12,16-FEB-12,Daniel,,en,69.158.163.193,maxgreen@bell.net,14946034,000000123334796,5,5,n/a,5
335830,17-FEB-12,16-FEB-12,Kim,,en,174.116.78.65,w.mckim@sympatico.ca,14950456,000000123330685,5,5,,
335831,17-FEB-12,15-FEB-12,Denice,,en,74.15.38.75,pjdennis@sympatico.ca,14934820,000000123292614,4,4,If you don't ask for it......you won't get it. ,3
335832,17-FEB-12,16-FEB-12,John,,en,65.95.91.94,faye.lemon@sympatico.ca,14941830,000000123313795,5,5,,5
335833,17-FEB-12,16-FEB-12,Jihene,,fr,174.89.88.4,stephkath@sympatico.ca,14949494,000000123312674,5,5,rien,5
335834,17-FEB-12,16-FEB-12,Hugo,,en,64.231.222.247,seabreeze@bell.net,14948956,000000123326049,5,5,,5
335835,17-FEB-12,16-FEB-12,Paola,,en,64.231.222.247,seabreeze@bell.net,14948958,000000123326876,5,5,,5
335836,17-FEB-12,16-FEB-12,Ashley,,en,184.146.112.146,doneastman@sympatico.ca,14941224,000000123318275,5,5,Make me aware of promotions that can reduce my billing when they are made available instead of when I call to understand why my bill has chaged.,3
335837,17-FEB-12,16-FEB-12,Mir,,en,70.48.252.195,jamesmcdowell@sympatico.ca,14943368,000000123311242,5,5,"There's not a lot to recommend, actually.  I really made 2 calls, but it was the second one that I am complimenting particularly as the issue was resolved on the spot.  The first call, made around 4 am or so, did not do that, possibly because of open/closed hours on the reset process.  If that is the case, 24 hour reset would help in a few cases, I suppose, but may not be worth the extra expense...you'd have to evaluate that.  With respect to #4 question below, I think Bell needs to reduce overall charges by about 10% to be the most formidable competitor in phone service available to me.  You've got good product, keep working on price reduction for customers like me who have all our eggs in your communication basket!",4
335838,17-FEB-12,16-FEB-12,Diego,,en,69.207.34.144,robert.nemy@sympatico.ca,14948296,000000123327116,1,1,Bell never showed up as promised.  Never delivered modem as promised. Lied about service call,1
335839,17-FEB-12,16-FEB-12,Roxanne,,en,74.14.100.4,jim.padbury@sympatico.ca,14943762,000000123317462,5,5,nothing different,5
335840,17-FEB-12,16-FEB-12,Matthew,,en,67.71.127.119,epselon@sympatico.ca,14941642,000000123320306,4,4,,5
335841,17-FEB-12,15-FEB-12,Sharon,,en,69.157.157.29,scourse@sympatico.ca,14936134,000000123290273,5,4,"The phone rep experienced difficulty with the system, we both had the time to allow the slow computer system to operate.  it took an axtre 10 minutes , ",4
335842,17-FEB-12,16-FEB-12,Luis,,en,70.54.225.35,glenn.howard@sympatico.ca,14942448,000000123316026,5,5,Decrease wait time to speak to an operator.,4
335843,17-FEB-12,16-FEB-12,Med Waheb,,fr,69.158.70.121,ysoucy@sympatico.ca,14950794,000000123325125,5,5,Le rendez-vous offert plus tôt par Bell internet  n'a pas pu être cédulé mais le service internet est devenu aussi rapide qu'auparavant. Merci,5
335844,17-FEB-12,16-FEB-12,Karen,,en,174.88.217.195,june.alexander2@sympatico.ca,14944262,000000123325851,4,4,At the moment nothing.  Unfortunately my experience with your help centre 'over the years' often does not solve the problem as time passes so.....I'll wait and see the outcome of what was done to my new iphone yesterday....hopefully I'm ok,4
335845,17-FEB-12,16-FEB-12,Jordan,,en,65.93.90.168,imjl@sympatico.ca,14943106,000000123334742,5,5,,4
335846,17-FEB-12,16-FEB-12,Jose,,en,64.229.239.121,rmart535@bell.net,14948256,000000123311751,1,1,"Actually nothing,the tec did his best and I am satisfied with his knowledge.We both thought the problem was resolved but after I logged off I found I had the same problem and had to contact bell again.",5
335847,17-FEB-12,16-FEB-12,Ever,,en,65.92.114.115,merl.trevors@sympatico.ca,14946190,000000123317868,4,5,,4
335848,17-FEB-12,16-FEB-12,Ben Bourouba,,fr,70.30.168.238,pduquet@sympatico.ca,14947434,000000123334064,4,4,Rien,5
335849,17-FEB-12,16-FEB-12,Krishidhar,,en,64.229.130.176,ds-mil@sympatico.ca,14941334,000000123323970,4,4,  Everything was excellent,5
335850,17-FEB-12,16-FEB-12,Rod,,en,64.229.130.176,ds-mil@sympatico.ca,14941336,000000123322475,5,5, Nothing. everything was great,5
335851,17-FEB-12,16-FEB-12,Kali,,en,70.31.59.228,richard.greene@sympatico.ca,14948154,000000123315410,5,4,,5
335852,17-FEB-12,16-FEB-12,Moses,,en,70.27.158.163,s.marier@sympatico.ca,14948660,000000123315936,5,5,I am very pleased with the help I received from Moses on Feb 16/12.Thank You for your help.,5
335853,17-FEB-12,16-FEB-12,P Senthil,,en,70.54.140.98,fredm88@sympatico.ca,14942064,000000123311278,3,4,"When I called, it seems that the phone connection with India was not very good.

There is nothing wrong with my phone. ",4
335854,17-FEB-12,16-FEB-12,Nizar,,fr,70.48.119.29,manseau.j@sympatico.ca,14945710,000000123314057,5,5,Je n'ai rien contre les gens des autes pays mais j'aimerais mieux parler à une personne du Canada car je veux que les canadiens gardent leurs emplois.,5
335855,17-FEB-12,16-FEB-12,Youssef,,fr,174.92.221.125,pierrettepy@sympatico.ca,14947630,000000123314681,4,4,Clavardage était non disponible lors de mon appel. Je préfère régler par clavardage que par téléphone.,4
335856,17-FEB-12,16-FEB-12,Bochra,,fr,174.92.164.205,lborduas@sympatico.ca,14944942,000000123325105,5,5,,4
335857,17-FEB-12,16-FEB-12,Pavan,,en,74.198.9.221,craig.coutts2@sympatico.ca,14940528,000000123334032,4,5,Speak better english,5
335858,17-FEB-12,16-FEB-12,Slah,,fr,174.91.236.236,luciecollins@bell.net,14945436,000000123315837,4,4,,5
335859,17-FEB-12,16-FEB-12,Elyes,,fr,76.69.225.183,jmlafreniere@bell.net,14943884,000000123326818,5,5,,5
335860,17-FEB-12,16-FEB-12,Josee,,en,69.159.16.199,bhomer@sympatico.ca,14939474,000000123330636,4,4,"improve the security, there is no notification on updates or atleast i didnt recieve any,and by this happening it puts my computer at risk of getting a virus...insure things like having the anti virus being shut off for what ever reason.",3
335861,14-FEB-12,12-FEB-12,Visakan,,en,70.26.42.199,mc22@sympatico.ca,14898304,000000123228667,5,5,,5
335862,14-FEB-12,13-FEB-12,Kristina,,fr,70.49.77.72,raylef3@sympatico.ca,14909856,000000123240446,3,4,moins d'attente en ligne,4
335863,17-FEB-12,16-FEB-12,Krishidhar,,en,174.89.124.43,azzaro@bell.net,14939176,000000123335285,4,5,,4
336363,21-FEB-12,20-FEB-12,Edwin,,en,216.209.111.188,phuehn@bell.net,14990282,000000123410833,1,1,"Checked into weather your server was down before having me unplug all my phone lines, and change my password , my dial up numbers twice.  And after speaking to 2 rep's . No satisfaction at all. I had to undo all they did , The first rep didn't even call me back and left no notes on the system . The second rep at least tried and then told me to wait until today to see if it was working. Why were they not advised that the issue was at your end and not mine.",2
336364,21-FEB-12,20-FEB-12,Ravi,,en,132.246.136.10,bluan@sympatico.ca,14982314,000000123395838,5,5,,5
336365,21-FEB-12,20-FEB-12,Rajni,,en,209.151.136.23,bince@sympatico.ca,14982252,000000123391757,1,1,"Offer a better solution than having to wait 48 hrs. for an internet repair.

Staff with a bit more knowledge about when the repair would take place. ""Sometime in the future"" is NOT an acceptable answer when you require the internet to work from home. ",1
336366,21-FEB-12,18-FEB-12,Dhanasekar,,en,74.15.65.219,ramy@sympatico.ca,14971194,000000123377692,1,2,Save my time and fix my internet from the first time. I spend 6 hours from my time with the technical support on the phone to fix my internet and nothing happens  and I need to be compensated on the time the I lost and the time that my internet was down  ,1
336367,21-FEB-12,20-FEB-12,Leslie,,en,184.148.129.176,charlie.clark@sympatico.ca,14982982,000000123396412,4,3,,4
336368,21-FEB-12,15-FEB-12,Tshering,,en,67.68.6.180,lintracey@sympatico.ca,14932338,000000123293148,5,3,"I was paying for over a year for an internet service I was not getting - she was only able to give me a refund for 2 months. 
The Bell website advertises the Performance service at 45.99 - I'm paying 49.99. Why?",3
336369,21-FEB-12,20-FEB-12,Vladimir,,en,74.12.186.228,billsargeant@sympatico.ca,14982242,000000123412533,5,5,,5
336370,21-FEB-12,20-FEB-12,Tony,,en,69.156.58.123,mmbray@sympatico.ca,14989326,000000123403692,5,5,"nothing more could have been done, because this is not Bell's fault, we appreciate the information your representative gave us.  Thank You once again Marcel Bray",5
336371,21-FEB-12,20-FEB-12,Zied,,fr,174.92.235.250,guylainemeilleur1@sympatico.ca,14985528,000000123405539,5,5,"rien, cette fois ci, je n'ai même pas attendu sur la ligne.",3
336372,21-FEB-12,20-FEB-12,Mike,,fr,70.52.79.253,adub1945@bell.net,14981170,000000123409193,1,1,"je suis satisfait du pauvre technicien qui a tr;es bien travaillé mais Bell, médiocre, gestion médiocre des services
Courriels non récupés",1
336373,21-FEB-12,17-FEB-12,Francine,,en,174.92.13.140,j_cation@sympatico.ca,14956316,000000123342478,5,5,,5
336374,21-FEB-12,18-FEB-12,Edgar,,en,64.231.93.163,carol10@bell.net,14965564,000000123376962,5,5,,5
336375,21-FEB-12,18-FEB-12,Walid,,fr,70.49.95.57,carrier2008@bell.net,14965594,000000123372638,4,4,besoin d'aide pour placer cv et lettre de motivation sur Monst.ca.  En ce moment je ne peut pas envoyer 1 cv par email.,4
336376,21-FEB-12,20-FEB-12,Sweta,,en,50.101.165.41,lawrencem@bell.net,14987728,000000123400377,4,4,"Person who scheduled Feb. 20 visit should have been aware that many businesses closed, that Bell needed access to equipment but hard with prop. mgr. office closed.",4
336377,21-FEB-12,20-FEB-12,Ben Bourouba,,fr,174.92.235.194,jacinthedelisle@bell.net,14986116,000000123411573,5,4,,5
336378,21-FEB-12,20-FEB-12,Anis,,fr,70.30.206.141,givoi@sympatico.ca,14985312,000000123394759,5,5,"Rien car, le problème rencontré s'est réglé tout seul juste au moment où j'entrais en communicationavec votre conseillé après une longue attente.",4
336379,21-FEB-12,20-FEB-12,Matthew,,fr,74.12.246.95,eliemarie@sympatico.ca,14984359,000000123407394,3,4,avoir un conseiller qui prononce mieux son francais,4
336380,21-FEB-12,20-FEB-12,Ramzi,,fr,74.15.200.67,rmorisset@bell.net,14990992,000000123402747,1,,corriger la situation,3
336381,21-FEB-12,20-FEB-12,Gilberto Jose,,en,64.235.107.1,yhgarton@sympatico.ca,14993380,000000123406340,1,1,got me back on line,1
336382,21-FEB-12,12-FEB-12,Janice,,en,199.246.211.2,cynthia.thorpe@sympatico.ca,14894748,000000123228444,4,4,"Time waiting on hold is unacceptable.
Waited over 45 minutes for an operator.",4
336383,21-FEB-12,20-FEB-12,Jose,,en,76.64.133.69,joanne.defrancesco@sympatico.ca,14986716,000000123395471,4,4,I had to explain my problem twice !,5
336384,21-FEB-12,20-FEB-12,Kristina,,fr,174.92.222.232,jacqueshelenelebeau@sympatico.ca,14986154,000000123397898,4,4,,4
336385,21-FEB-12,20-FEB-12,Anne,,en,70.55.216.62,b.rennick@sympatico.ca,14981924,000000123398330,5,4,nothing,5
336386,21-FEB-12,20-FEB-12,Elmer,,en,174.91.67.94,bstankovic@sympatico.ca,14982564,000000123412560,5,5,,5
336387,21-FEB-12,20-FEB-12,Vijayashanti,,en,67.68.138.156,emarsden@sympatico.ca,14984416,000000123404161,5,5,,5
336388,21-FEB-12,20-FEB-12,Denis,,fr,209.226.177.47,normand090@sympatico.ca,14989822,000000123404967,4,4,"Je vous avais appelé pour aide aux services technique Internet ce matin et par la suite à Ottawa.  La première préposée m'a laissé s'avoir carrément qu'elle ne pouvait m'aider à résoudre mon problême de connections, parceque mon pare feux n'était pas de Bell, je suis avec AVG.  Celui d'ottawa à été plus clément, mais le problême n'as pas été résolue.  Mon modem devrait être changé ????  Étant bdans une région rurale sans haute vitesse, j'ai décidé de prendre votre compétiteur AXION.  Des services seront débranchés le mois prochain, ma ligne personelle 819-868-6982 et mon Internet.  Cette après midi, je fais débrancher le Bell Express vue.  Vous en reparlerai à votre française qui était peut être en Tunésie........  pour le non support que Bell ne pouvais pas me donner.  Je ferai en cas de problêmes, avec des agents locaux.

Voila ma récente expérience.",1
336389,21-FEB-12,20-FEB-12,Abir,,fr,76.67.85.45,chalamy@sympatico.ca,14982936,000000123398933,5,4,,5
336390,21-FEB-12,19-FEB-12,Himanshu,,en,184.145.76.248,robert.littler@sympatico.ca,14979166,000000123382823,2,2,The problem was resolved temporarily but returned the next day. I called again Mon.The tech said he would have                         another rep call back later that day but didn't. I had to call again today (Tues) Problem resolved so far.,4
336391,21-FEB-12,16-FEB-12,Med Ali,,en,65.93.196.231,rohug@sympatico.ca,14948400,000000123331496,4,4,EVery thing was perfect,5
336392,21-FEB-12,20-FEB-12,Nedra,,fr,70.30.185.92,jeanninel_7@sympatico.ca,14986450,000000123401098,3,3,,3
336393,21-FEB-12,20-FEB-12,Alberto,,en,76.69.137.205,robinmcleod@sympatico.ca,14991076,000000123396554,5,5,,5
336394,21-FEB-12,17-FEB-12,Philip,,en,74.14.61.140,l.m.finnegan@sympatico.ca,14957882,000000123359860,4,4,It could of been faster.,4
336395,18-FEB-12,17-FEB-12,Loyda,,en,173.35.91.66,baxtric@bell.net,14952144,000000123345790,5,5,,5
336396,18-FEB-12,17-FEB-12,Gilberto Jose,,en,70.51.58.240,isabelkinnear@sympatico.ca,14956222,000000123358809,1,1,"Have someone who speaks English clearly . He just passed the call to Laura who then just said she would send a tech. I asked for the same tech that was here on the 10th of Feb. and she said she could not do that.
I. Kinnear",1
336881,19-FEB-12,17-FEB-12,Melvin,,en,184.151.63.238,auscan2001@sympatico.ca,14951992,000000123350666,3,2,"As always it is difficult to hear and subsequently understand the technician.
I was constantly being asked what I want them to do.  I just wanted the solution.
The problem that Melvin was burdened with was as a result of previous mis-guidance by a Bell representative. This resulted in a new service being set up, instead of just transferring the old one which was the cause of my email account failure. Melvin undid the wrong that was done by the previous rep.
However, that does not reimburse me for the double billing during the overlap of the accounts, nor for the many hours spent on the phone with Bell, trying to find a solution for a problem that should not have happened to begin with.
Melvin did well, but it does not compensated for the other 90% who steered me wrong during my company's move.",2
336882,20-FEB-12,19-FEB-12,Manel,,fr,67.68.176.14,ab.croteau@sympatico.ca,14973708,000000123379510,5,5,Je suis entièrement satisfait du service. Personnel très courtois et gentil.,5
336883,20-FEB-12,19-FEB-12,Vijay,,en,76.64.1.225,ernie.j@bell.net,14975738,000000123382131,5,4,,5
336884,20-FEB-12,19-FEB-12,Mudilyar,,en,174.94.57.3,herta.schediwy@sympatico.ca,14976342,000000123383705,5,5,nothing,5
336885,20-FEB-12,19-FEB-12,Adnen,,fr,184.148.221.194,simon.toustou@sympatico.ca,14979706,000000123386358,5,5,,5
336886,20-FEB-12,18-FEB-12,Nathan,,en,50.101.44.100,sandalman@sympatico.ca,14971856,000000123374447,5,5,,4
336887,20-FEB-12,18-FEB-12,Nikitha,,en,50.101.44.100,sandalman@sympatico.ca,14971854,000000123375068,1,1,,2
336888,20-FEB-12,19-FEB-12,Quintin,,en,68.34.154.26,rj.ford@sympatico.ca,14979124,000000123388216,4,,"We hope that the replacement equipment being sent to us will solve our problem. If it does, then we will be satisfied.",5
336889,20-FEB-12,17-FEB-12,Walid,,fr,184.148.221.128,iducasse@bell.net,14956154,000000123343796,5,5,,5
336890,20-FEB-12,18-FEB-12,Kanchumarthi,,en,64.229.6.164,den.santa@sympatico.ca,14966322,000000123369845,5,5,,5
336891,20-FEB-12,19-FEB-12,Aleem,,en,76.69.150.130,jl.king@sympatico.ca,14976838,000000123386742,4,4,"Without prejudice, employ people from Canada that can speak clearer english.  I have found this a frustrating problem in the past.
",4
336892,20-FEB-12,19-FEB-12,Mario,,en,70.48.217.189,danheal1@sympatico.ca,14975120,000000123381396,5,1,"I got 'locked out' from my bell.net account because of wrong password. The person advising me was excellent and patient while resolving the problem with me.
However when I later tried to reopenthe e-mail I was once again rejected and have not been able to open bell.net!
",4
336893,20-FEB-12,19-FEB-12,Brittany,,en,184.144.75.222,lgrossi@sympatico.ca,14977438,000000123383662,5,5,all good,5
336894,20-FEB-12,19-FEB-12,Chenrup,,en,65.95.135.123,bentley.topaz@sympatico.ca,14974274,000000123381566,2,1,Tell me about why I am having internet issues. Your two tech service agents I spoke with prior to this call informed me there was outages in my area. Bell had not provided me with prior warning or compensation for por services. This agent had no clue what was going on with this issue. Provided me with additional phone services which I don't really require. My internet still does not work. No one else from Bell has called to resolve the problem I am having!!!!,1
336895,20-FEB-12,18-FEB-12,Naveenkumar,,en,65.95.104.207,mjstephen@sympatico.ca,14970288,000000123375581,5,5,nothing,4
336896,20-FEB-12,19-FEB-12,Daniel,,en,67.71.178.184,alexanderbaali@sympatico.ca,14973874,000000123382252,5,5,,4
336897,20-FEB-12,19-FEB-12,Sam,,en,74.14.27.221,meld@bell.net,14978046,000000123382215,3,1,"Improve the speed of your internet!  We are getting less than half the speed that is considered HIGH speed...which is what we're PAYING for.  The reasoning being that ""we're too far away from the central office"".  So now we're seeing if Cogeco ""is closer & able to provide high speed""",1
336898,21-FEB-12,20-FEB-12,John,,en,65.95.250.71,hassan.dirshe@sympatico.ca,14985658,000000123390859,5,5,you did well thank you......,5
336899,21-FEB-12,20-FEB-12,Amine,,en,65.92.180.222,rteylouni@sympatico.ca,14991290,000000123404744,4,4,"Not to send the last bill without introducing the changes agreed upon on 
29 Jan 2012 which forced me to call again. But gladly Ami9ne was comprehensive. ",5
336900,21-FEB-12,16-FEB-12,Shashank,,en,65.95.29.218,holly_greg.burrell@sympatico.ca,14942968,000000123334980,4,4,Allow me to pick up the replacement part from a Bell store rather than wait 5 days for the shipment to arrive.,3
336901,21-FEB-12,20-FEB-12,Faouzia,,fr,76.68.155.116,leger.jules@sympatico.ca,14987784,000000123405234,5,5,,5
336902,21-FEB-12,20-FEB-12,Neha,,en,74.14.42.11,jambarrie@sympatico.ca,14986186,000000123411146,4,4,Be able to speak to someone in Canada.,3
336903,21-FEB-12,20-FEB-12,Zulfiquar,,en,70.51.130.77,bmbutler@sympatico.ca,14982322,000000123402095,5,5,"this young man was excellent.he went above and beyond with his service .   i really appreciated his patience,kindness and service as excellent   thanks  bobbie",5
336904,21-FEB-12,21-DEC-11,Dawood,,en,70.27.3.130,Turnbull0505@bell.net,14311790,000000122036855,2,1,"have a file that each technician can refer to 
I had gone over the same issue countless times
I had spend hours on an issue that was never resolved",2
336905,21-FEB-12,20-FEB-12,Jude,,en,70.29.88.181,arlenegroves@sympatico.ca,14981752,000000123402675,5,5,,5
336906,21-FEB-12,20-FEB-12,Wassim,,fr,70.49.75.117,belisle@sympatico.ca,14982104,000000123394114,5,5,Le temps d'attente pour parler au support technique est trop long.  Je brûle des minutes sur mon cellulaire Bell!,5
336907,21-FEB-12,14-FEB-12,Mohamed Nidhal,,fr,69.156.161.193,lavoie_512@sympatico.ca,14919198,000000123278651,4,4,,3
336908,21-FEB-12,20-FEB-12,Shinoj,,en,70.29.88.181,arlenegroves@sympatico.ca,14981754,000000123400555,5,5,,5
336909,21-FEB-12,20-FEB-12,Rym,,fr,69.156.87.224,gyan59@sympatico.ca,14985556,000000123402615,4,5,Non,4
336910,21-FEB-12,20-FEB-12,Keerthi,,en,67.70.43.176,westerc@sympatico.ca,14993198,000000123409518,4,4,,5
336911,21-FEB-12,20-FEB-12,Alvaro,,en,69.156.57.138,dthea-webster@bell.net,14984162,000000123400846,5,5,earlier option to speak to a rep,5
336912,21-FEB-12,20-FEB-12,Edgardo,,en,70.26.36.147,aross65@bell.net,14981772,000000123406381,3,1,Problem was inadvertant loss of e-mail accounts. Your reps were not able to effect temporary access to those accounts in order to retrieve important information.,3
336913,18-FEB-12,17-FEB-12,Pavan,,en,70.27.180.121,cgtrudeau@sympatico.ca,14953098,000000123350822,5,4,Just re-assure customer that there is security built in especially when you know they have total access to your computor when they are helping to fix it. It's scary to see the mouse identifier moving by someone else!,5
336914,18-FEB-12,27-DEC-11,Bismiya,,en,69.158.166.40,lobrien_9@sympatico.ca,14380750,000000122140730,4,4,,4
336915,18-FEB-12,03-FEB-12,Suresh kumar,,fr,184.163.156.77,bobbyjudy@sympatico.ca,14840574,000000123030815,1,1,oui,1
336916,18-FEB-12,16-FEB-12,Jason,,en,50.101.70.131,griswaldsrhome@sympatico.ca,14942590,000000123312684,4,5,can not think of anything!,5
337413,19-FEB-12,18-FEB-12,Vinoth,,en,70.50.20.182,chief5@sympatico.ca,14965798,000000123361423,3,3,"being from Canada,all my life, and now have to deal will other people 20,000 miles away,not cool, why cant Canadians have a national number to call when something goes wrong. Dare you to answer this question? Because I am from old school when Bell meant,Telephone now things have changed but still like to talk to a SMART Canadian
",2
337414,19-FEB-12,18-FEB-12,Julio,,en,70.50.20.182,chief5@sympatico.ca,14965800,000000123373473,3,3,Would have kijed to talk to a SMART Canaian OK,2
337415,19-FEB-12,18-FEB-12,Salvador,,en,70.51.59.191,dawnsal@bell.net,14966246,000000123376210,4,5,,5
337416,19-FEB-12,18-FEB-12,Temsu,,en,184.147.214.133,bkillian@sympatico.ca,14965228,000000123368290,4,5,Hard to understand...needs to improve english,4
337417,19-FEB-12,16-FEB-12,Michael,,en,76.70.72.72,jlcameron@sympatico.ca,14943852,000000123314597,4,4,"Michael did the best he could for me and I appreciate that. What I do not appreciate is that the Bell rates increase at an exorbitant rate and the onus is on the customer to pursue a personal temporary reduction. I have always been a Bell customer but my pension doesn't increase at the same pace as the Bell rates!! Thanks anyway.

JLCameron ",3
337418,19-FEB-12,17-FEB-12,Evan,,en,70.24.205.17,s.b.goetz@sympatico.ca,14961854,000000123355110,5,5,,5
337419,19-FEB-12,17-FEB-12,Salvador,,en,67.70.82.33,lindadieter@bell.net,14958220,000000123343338,4,5,,4
337420,19-FEB-12,16-FEB-12,Andy,,en,65.93.110.66,a.bstaff@bell.net,14938354,000000123312740,5,5,"My concern was taken care of completely,
your rep did an excelent work for me,  
Extremely well.",5
337421,19-FEB-12,18-FEB-12,Antony,,en,174.94.11.101,sbasavaraj@bell.net,14971930,000000123371703,4,3,,5
337422,19-FEB-12,18-FEB-12,Imen,,fr,67.68.223.129,rolandboyer@sympatico.ca,14971580,000000123364229,5,1,"La personne a fait un transfert et il atrès bienfonctionné. Mais au transfert suivant, le même problème. reçois message liaison coupée. Impossible d'arrêter le processus. il coupe et recommence. certains reçoivent le courriel plusieurs fois.",5
337423,19-FEB-12,18-FEB-12,Amine,,fr,216.172.135.59,palm002@bell.net,14970764,000000123376243,5,5,,4
337424,19-FEB-12,18-FEB-12,Bradley,,fr,70.30.169.144,jackc1@sympatico.ca,14968000,000000123375824,3,1,"Espérant vous voir vous appliquer ``a le faire, voici pourquoi j'espérais le voir trouver une solution pour mon irrégularité ``a utiliser mon courriel.
Je vous rappellerai toujours combien le retrait de ""MSN Premium"" aura été presqu'une tragédie pour moi.  Surtout lorsque l'on pense ``a vos présentations pour que j'y adh``ere, il y a 4``a 6 ans.
Je le contactais principalement pour qu'il m'aide ``a corriger une irrégularité d'accentuation qui est survenue depuis 4 jours. Si vous regardez ce qui préc``ede, vous remarquerez qu'il m'est maitenant impossible de mettre des accents graves ``  ou circonflexes ^^ car ils s'installent en double devant la lettre a`` laquelle ils doivent ^^etre employés.
Sa réponse: il est l``a pour me ou nous permettre d'avoir une bonne connection ""internet"".
N.B. depuis la fin de juillet o``u vous m'avez connecté ``a ce que vous appellez FIBE ou que j'appelle FIBRE,
ma connection me parra^^it impeccable.
Je croirais que bon nombre d'autres de vos conseillérs auraient fait un plus grand effort pour m'accommoder.  Apr``es tout, ce service de courriel est bien fourni par BELL
Un tel service pourrait faire diminuer la valeur de mes parts. . . ",3
337425,19-FEB-12,18-FEB-12,Lamya,,fr,67.68.56.211,ben73@bell.net,14965120,000000123361376,1,1,Il aurait fallu me rappeller quand elle ma la dit j'ai rappeler a 15h30 pour me faire dire que le système ne sait pas pour ma réponse et de rappeler dimanche pour voir si un thec pourrais m'aider c'etais pas très fort conseil !!! ,2
337426,19-FEB-12,18-FEB-12,Mohamed Taher,,fr,70.49.53.217,rarchambault_5@sympatico.ca,14971210,000000123376900,3,3,M'a simplement confirmé que mes courriels étaient supprimés définitivement et rien à faire.,2
337427,19-FEB-12,17-FEB-12,Denise,,en,69.158.36.133,jeff.heather.carruthers@sympatico.ca,14956688,000000123342294,5,5,Not sure - she did a good job,4
337428,19-FEB-12,17-FEB-12,Moses,,en,64.231.47.105,scth@sympatico.ca,14962152,000000123346355,4,4,,4
337429,19-FEB-12,18-FEB-12,Nathan,,en,76.67.133.168,richardlim@sympatico.ca,14971406,000000123363982,5,5,Improve wait time for representatives.,5
337430,19-FEB-12,18-FEB-12,Shroff,,en,174.95.124.42,ron.dufour@sympatico.ca,14971596,000000123373526,3,4,The person seemed a little impatient with me at times.,4
337431,19-FEB-12,17-FEB-12,Nafti,,fr,65.92.38.71,denis.laforest@sympatico.ca,14954062,000000123357950,1,1,"J'ai téléphoné le 12 fevrier dernier car mon forfait m'entrainait des frais supplementaires.  J'ai demandé au représentant de me donner des gigaoctets supplémentaires (40Go pour 5$)ce qui aurait diminué ma facture.  La représentante m'a plutot offer le forfait performance.  Je lui ai mentionné que la ligne était mauvaise et que plusieur techniciens étaient venus essayer de corriger le problème sans succès mais elle m'a dit que des rénovations avaient été faites dans mon secteur.  Donc j'ai accepté son offre.
Apres des heures passées avec des techniciens, le dernier m'a dit qu'aucune renovation n'avait faite pour augmenter ma connection.  Il serait bon que vos représentants soient à l'ecoute de leurs clients.  Apres toutes ces heures passé avec les gens de BELL, je crois que le forfait qui correspondera a mes demandes pour le moment sera le forfait essenciel plus comme demandé au départ.

Denis",1
337432,19-FEB-12,18-FEB-12,Rebeca,,en,76.65.16.224,michaelkerr879@sympatico.ca,14970158,000000123377352,5,5,"Since I had multiple accounts, confirm my account number before applying an assumed number.",5
337433,19-FEB-12,17-FEB-12,Andrea,,en,70.29.71.110,creativevoice@bell.net,14953550,000000123360678,4,3,"I was unaware that Andrea would have to transfer me to another tech. rep. to see if my technical issues could be resolved.  Also, I was not informed that my setup would take 12-24 hrs. to take affect for proper service. ",5
337434,19-FEB-12,16-FEB-12,Karen,,en,174.91.55.157,pdodsley@sympatico.ca,14947432,000000123315723,5,5,,4
337435,19-FEB-12,18-FEB-12,Caroline,,en,174.95.25.6,mbenhaim@sympatico.ca,14969998,000000123374875,3,2,,4
337436,19-FEB-12,16-FEB-12,Baltharaj,,en,67.70.162.248,terry.varty@sympatico.ca,14949862,000000123335480,5,4,nothing,5
337437,19-FEB-12,18-FEB-12,Philip,,en,76.69.32.133,scallum@sympatico.ca,14971950,000000123376711,3,2,Get it working properly ,2
337438,19-FEB-12,18-FEB-12,Cristobal,,en,64.231.192.237,hhouston@sympatico.ca,14967738,000000123377084,4,4,Sometimes hard to hear after being on the phone for so long.,4
337439,20-FEB-12,19-FEB-12,Rebeca,,en,184.144.181.37,elizabeth.komi051@sympatico.ca,14975646,000000123388895,5,5,,5
337440,20-FEB-12,18-FEB-12,Med Amine,,fr,76.65.87.112,gimi@sympatico.ca,14967420,000000123362056,5,5,rien,5
337441,20-FEB-12,19-FEB-12,Paola,,en,184.145.73.205,wmsaunders@sympatico.ca,14980534,000000123389352,5,5,Nothing any better. My problem was totally solved.,5
335864,17-FEB-12,16-FEB-12,Vineet,,en,70.27.169.133,rsemeniuk@bell.net,14948506,000000123333317,4,5,,4
335865,17-FEB-12,16-FEB-12,Yahia Isameddine,,fr,70.30.240.64,pierre.bergeron2@sympatico.ca,14947586,000000123312815,5,5,"Au niveau de la résolution du problème, rien de plus vraiment.  Mon épouse a apprécié que le technicien soit très patient avec elle.

On aurait cependant pu probablement éviter le problème à la source. En effet, nous avons compris que le problème de connexion d'hier résultait du fait que mon épouse avait envoyé la veille quelques 400 courriels pour une offre de service à des collègues.  Ce n'était pas du spam.  S'il y avait eu un avis généré par Sympatico au moment de l'envoi on aurait pu probablement régler le tout à priori au lieu d'à postiori alors qu'elle était pressée de commencer sa journée de travail.

Merci de attention sur ce dossier.

Pour toutes questions, vous pouvez me rejoindre au 514-592-3732.",5
335866,17-FEB-12,09-FEB-12,Nirupa,,en,64.231.145.139,bobmarko@sympatico.ca,14880962,000000123161260,4,4,,4
335867,17-FEB-12,16-FEB-12,Karee-Anne,,en,76.64.213.253,bbouma@sympatico.ca,14939314,000000123317460,5,5,,5
335868,17-FEB-12,16-FEB-12,Tathiana,,en,74.14.155.216,gandgfrancis@sympatico.ca,14942184,000000123318514,5,5,I believe that everything was done to my satisfaction and I could not have asked for anything further,5
335869,17-FEB-12,16-FEB-12,Hela,,fr,65.94.10.155,seerobrt@bell.net,14948980,000000123313900,4,4,"Lors de mon changement de service Bell il y a un mois, soit de Portable 512 à Essentiel Plus, je n'ai pas été avisé que je devais aussi changer d'adresse internet. Donc, j'ai perdu tous mes messages.",4
335870,17-FEB-12,15-FEB-12,Mehdi,,fr,184.144.233.6,diane207@sympatico.ca,14928238,000000123306465,4,4,,4
335871,17-FEB-12,16-FEB-12,Balaji,,en,69.158.138.168,yimmc@bell.net,14950752,000000123318998,5,5,,5
335872,17-FEB-12,16-FEB-12,Mohsen,,fr,67.68.132.243,resto.b22@bell.net,14948120,000000123325097,4,4,,4
335873,17-FEB-12,16-FEB-12,David,,en,69.156.155.155,sbbyers@sympatico.ca,14948882,000000123314205,5,5,Wait time on line before connecting with David was 10 min.  Too long!,5
335874,17-FEB-12,16-FEB-12,Monica,,en,70.30.24.75,rags2riches@sympatico.ca,14947868,000000123322349,5,5,Nothing,5
335875,17-FEB-12,14-FEB-12,Sami,,fr,76.70.60.191,dianeforest@sympatico.ca,14915506,000000123267421,5,5,,4
335876,17-FEB-12,16-FEB-12,Susy,,en,70.27.137.163,cl.cassidy.fergus@sympatico.ca,14940350,000000123329662,5,5,"I spoke w 3 diff agents over 3 days to make the change, 2 of 3 ultimately gave correct info (the first and last agents)(ie: re losing use of prior line phone jack); the middle agent did not apparently give correct info as he said I didn't have to do anything! and that the phone jack from the prior # that I cancelled would just transfer over to the main phone line; it did not and is now a ""dead"" jack; I would not have had to make the 3rd phone call if the 2nd agent hadn't said this.",5
335877,17-FEB-12,16-FEB-12,Srinivasan,,en,70.54.140.130,milkis@sympatico.ca,14946436,000000123317650,3,5,,3
335878,17-FEB-12,16-FEB-12,Cesilia,,en,70.24.5.144,hermannr@sympatico.ca,14942900,000000123318635,5,5,,5
335879,17-FEB-12,16-FEB-12,Marwen,,fr,70.51.9.202,gechalhoub@sympatico.ca,14942266,000000123317282,5,5,,4
335880,17-FEB-12,16-FEB-12,Mohsen,,fr,67.68.187.216,serge316@sympatico.ca,14949018,000000123332805,3,2,Problème non résolu car j'ai dû raccroché.,4
335881,17-FEB-12,16-FEB-12,Sharon,,en,142.106.169.41,janice.moses@sympatico.ca,14943418,000000123314989,4,4,There is a very long initial wait time to get through to customer service representatives (this has happened each time I have called about an issue).  In addition one person can't answer questions about all services which takes additional time.  Also I have had to place two calls about the same issue.,3
335882,17-FEB-12,16-FEB-12,Ana,,en,76.68.232.159,torsole@sympatico.ca,14950108,000000123332827,5,5,Ana was excellent - very professional,5
335883,17-FEB-12,16-FEB-12,Marwa,,fr,184.145.176.23,dedelou@bell.net,14940962,000000123318129,5,5,marwa a su repondre et elle a resolu mon probleme ..elle est vraiment compétente.. j'avais deja téléphoné auparavant mais cela n'avait pas été resolu,5
335884,17-FEB-12,09-FEB-12,Henda,,fr,174.92.187.137,demersc_1@sympatico.ca,14882558,000000123159956,5,5,"en fait, toujours avoir ce service est agréable",5
335885,17-FEB-12,13-FEB-12,Chiraz,,fr,174.89.88.48,rejean.lettre@sympatico.ca,14909944,000000123245504,4,4,On me dit que j'ai le service Fibe 7.Je n'en suis pas convaincu.Je ne pense pas que la fibre optique se rende jusque chez moi.,5
335886,17-FEB-12,16-FEB-12,Mohamed,,fr,76.69.181.228,orensdorion@sympatico.ca,14947148,000000123315517,4,,Fournir un outil en cas de retour du probleme. Ce qui est le cas actuellement,4
335887,17-FEB-12,14-FEB-12,Jessa,,en,65.95.9.188,joanne.olenick@sympatico.ca,14918240,000000123276238,1,1,"asked for confirmation letter, have not received as of today.  Second call regarding this problem and they just wanted to blame the guy I talked to the first time.",1
335888,17-FEB-12,16-FEB-12,Diego,,en,206.47.78.150,lafinbm@bell.net,14944830,000000123334385,4,4,,3
335889,17-FEB-12,16-FEB-12,Orlando,,en,67.68.253.30,ryan.terry@sympatico.ca,14948612,000000123330628,4,4,"I didn't know about the reset button on the back of my modem. It took a whole to resolve the problem, the only thing that worked was the paper clip and 7 seconds.  A real miracle!!!",4
335890,17-FEB-12,16-FEB-12,Mehdi,,fr,67.68.187.216,serge316@sympatico.ca,14949020,000000123335489,2,1,"Un peu plus d'amabilité aurait été apprécié. Sur un ton un peu exaspéré, aucune piste de solution ne m'a été proposée outre le fait de me dire qu'il ne pouvait rien faire et d'aller voir un endroit spécialisé pour faire nettoyer mon ordinateur.  ",2
335891,17-FEB-12,16-FEB-12,Shawn,,en,199.212.7.70,maria.prentice@sympatico.ca,14945796,000000123318428,4,4,it was fine,4
335892,17-FEB-12,16-FEB-12,Brahim,,fr,174.93.234.223,granger_marcel@sympatico.ca,14942562,000000123327245,5,4,code accès beaucoup trop long,5
335893,17-FEB-12,16-FEB-12,Andrea,,en,184.144.17.98,cynthia032@sympatico.ca,14940608,000000123329034,5,5,,5
335894,17-FEB-12,16-FEB-12,Jamila,,fr,184.148.220.11,rosjea1@sympatico.ca,14948458,000000123313520,4,4,,3
335895,17-FEB-12,16-FEB-12,Jerome,,en,70.54.120.108,jsalkeld@bell.net,14944192,000000123323459,5,5,"Recent experience with Jerome very satisfactory.  But not happy with billing issues so reluctant to recommend Bell Internet,(even though I have shares in Bell)",3
335896,17-FEB-12,16-FEB-12,Timothy,,fr,174.92.189.254,jeanroy.biro2@sympatico.ca,14943624,000000123320574,4,4,"Le problème n`étant pas réparé au moment de l`appel, il m`a demandé de rappelé vers la fin de l`après-midi.j`ai trouvé la remarque satisfesante car tout problème ne se résout pas en equelques minutes à l`occasion
",5
336397,18-FEB-12,17-FEB-12,Cristian,,en,76.71.148.127,pwvgroup@sympatico.ca,14961010,000000123342802,5,5,,5
336398,18-FEB-12,17-FEB-12,Mohamed,,fr,70.51.48.44,mariette.lemay@sympatico.ca,14958956,000000123339605,1,1,"Ma dernière réponse à votre sondage n`a produit aucun résultat positif, et un résultat négatif en ce que vous m`avez appelé pour me demander si j`étais satisfaite de la visite de votre technicien. Comme je n`étais pas à la maison on m`a laissé un message.  Or, aucun technicien ne s`est présenté chez moi pendant que j`étais à la maison. Personne ne m`avait d`ailleurs annoncé qu`un technicien passerait me voir.  J`ai depuis téléphoné à votre service à la clientèle pour avertir qu`aucun technicien n`était passé chez moi. La personne à qui j`ai parlé m`a transféré au service technique.  J`ai attendu une réponse du technicien pendant à peu près dix minutes, puis la ligne a été coupée.  J`ai par la suite trouvé un message du technicien expliquant que la ligne avait été coupée et me demandant de rappeler.  Je ne l`ai pas fait.  J`en ai raz le bol de votre service approximatif !!  Si vous ne faites pas quelque chose de définitif au cours des prochaines semaines pour rétablir mon service Internet à 10 mbps, je songerai sérieusement à changer de fournisseur.  Merci de faire un petit effort...",2
336399,19-FEB-12,18-FEB-12,Med Amine,,fr,70.26.230.50,lpineau37@sympatico.ca,14958468,000000123360886,4,5,,5
336400,19-FEB-12,18-FEB-12,Pradheep Kumaar,,en,70.27.65.43,trudy.kovacs@sympatico.ca,14972938,000000123361656,5,5,Not a thing. Pradheep did a great job!,5
336401,19-FEB-12,18-FEB-12,Rufus,,en,76.67.112.229,4joner@sympatico.ca,14964138,000000123362908,5,4,call me,1
336402,19-FEB-12,18-FEB-12,David,,en,76.67.112.229,4joner@sympatico.ca,14964140,000000123361930,5,4,call me,1
336403,19-FEB-12,18-FEB-12,Chae,,en,70.30.134.218,arleneheasman@sympatico.ca,14964862,000000123372621,5,4,given a 42 year customer a better discount.,4
336404,19-FEB-12,18-FEB-12,Eric,,en,184.146.130.91,RDziedzic@bell.net,14964276,000000123371602,5,5,,5
336405,19-FEB-12,18-FEB-12,Manel,,fr,184.144.237.165,mhetu001@sympatico.ca,14970134,000000123362819,5,5,RIEN   TOUT ÉTAIT EXCELLENT,5
336406,19-FEB-12,18-FEB-12,Hussain,,en,74.14.60.45,cgrondin3@sympatico.ca,14965696,000000123361543,,1,did not speak to a rep as the message was that Bell had a technical problem,5
336407,19-FEB-12,18-FEB-12,Ravi,,en,76.65.26.167,mjjorgensen@sympatico.ca,14970283,000000123368313,5,5,n/a,5
336408,19-FEB-12,18-FEB-12,Karina,,en,216.208.50.118,xtrakrome@sympatico.ca,14973350,000000123361509,5,5,Everything was fine.,4
336409,19-FEB-12,18-FEB-12,Saliou,,fr,69.156.128.13,robertmyers@sympatico.ca,14971548,000000123365377,5,5,,5
336410,19-FEB-12,18-FEB-12,Roshni,,en,76.64.48.201,fabaggia@bell.net,14966909,000000123371418,4,3,,3
336411,19-FEB-12,18-FEB-12,Jason,,fr,70.30.149.87,loujacf@sympatico.ca,14969490,000000123376005,5,5,,5
336412,19-FEB-12,18-FEB-12,Oussama,,fr,70.48.123.55,robertc50@sympatico.ca,14971542,000000123368562,4,3,,5
336413,19-FEB-12,18-FEB-12,Wayne,,en,184.145.116.19,gordoncwilson@sympatico.ca,14967494,000000123361874,5,5,"nothing.  Representative was courteous, friendly and professional.",5
336414,19-FEB-12,18-FEB-12,Carlton,,en,76.69.38.218,smvoit@sympatico.ca,14972296,000000123364581,4,4,,3
336415,19-FEB-12,18-FEB-12,Mohammed,,en,70.26.90.2,tjhughes@bell.net,14972820,000000123362071,3,3,"nothing much really
",3
336416,19-FEB-12,18-FEB-12,Aymen,,fr,67.68.228.27,louiselapierre@sympatico.ca,14969482,000000123365401,3,4,Etre plus sympatique.  J'ai eu L'impression d'etre idiote lorsqu'il me parlait,3
336417,19-FEB-12,16-FEB-12,Nagesh,,en,70.31.78.88,abelfamily@sympatico.ca,14938416,000000123319045,3,4,A person who had a better command of the english language.,4
336418,19-FEB-12,18-FEB-12,Aprajit,,en,70.24.20.146,janie.davies@sympatico.ca,14968098,000000123375007,5,5,,5
336419,19-FEB-12,18-FEB-12,Christopher,,en,74.14.113.197,lermiedeleon@sympatico.ca,14969266,000000123362358,3,3,,3
336420,19-FEB-12,18-FEB-12,Felix,,en,184.146.126.30,leane@sympatico.ca,14969222,000000123365369,3,2,Keep my Internet connection trouble free   And be proactive about maintaining this service to my home. Why should I have to call you repeatedly for similar issues   Rogers sounds more attractive every time I loose connection. ,1
336421,19-FEB-12,18-FEB-12,Mario,,en,70.48.112.253,rick.hadden004@sympatico.ca,14971412,000000123371162,3,3,If he had suggested to reboot my laptop then I may have had wireless connection without changing my wireless address/password. After the phone call I still did not have mirelss on my laptop but did on the other family laptops and then i rebooked my computer and I had it. ,4
336422,19-FEB-12,16-FEB-12,Alvaro,,en,69.157.53.75,dorr4sure@sympatico.ca,14941266,000000123334238,4,4,"A-ok as far as I'm concerned, your troubleshooter Langston was very knowledgable.",5
336423,19-FEB-12,12-FEB-12,Marcus,,en,70.54.4.102,dougcp@sympatico.ca,14895238,000000123222133,1,1,give me advise,1
336424,19-FEB-12,18-FEB-12,Emmanuel,,en,74.15.60.12,s.garinther@sympatico.ca,14971738,000000123367064,5,5,,5
336425,19-FEB-12,18-FEB-12,Jonathan,,fr,76.65.58.239,lmoureaux@sympatico.ca,14969430,000000123371825,3,2,Etre plus prudent dans les différentes étapes,4
336426,19-FEB-12,18-FEB-12,Arselene,,fr,74.14.172.148,moniqueds@sympatico.ca,14970378,000000123374112,5,5,,5
336427,19-FEB-12,17-FEB-12,Aymen,,fr,174.92.178.147,nukeme2@bell.net,14960308,000000123352099,3,3,"Arrêtez d'augmenter les frais sans aucune raison côté service.  Sérieux, vous exaggérez.",1
336428,19-FEB-12,18-FEB-12,Leni,,en,76.68.43.209,seaster@sympatico.ca,14972016,000000123369405,5,5,Nothing at all. Tech 'Leni' was excellent.,5
336429,19-FEB-12,16-FEB-12,Divya,,en,70.49.179.216,vgibbon@sympatico.ca,14950322,000000123331148,5,4,"Very satisified with customer service,always polite and willing to help Thanks",4
336430,19-FEB-12,18-FEB-12,Sudheer,,en,70.53.220.76,sheky@sympatico.ca,14972166,000000123376559,4,1,many ongoing problems with phone and internet...not satisfied...will be calling Bell ,3
336431,19-FEB-12,18-FEB-12,Manel,,fr,50.100.166.145,la.meduse@sympatico.ca,14969134,000000123362580,5,4,"la personne qui m'a répondu a été très professionnelle, je saurai mardi si mes demandes ont été satifaites",4
336432,19-FEB-12,17-FEB-12,Gerry,,en,184.146.84.105,sb.berven@sympatico.ca,14962117,000000123341672,3,3,"I though I was getting high speed and it was slower than what I had,had help and things were corrected, may in time go to a higher speed, tell the person that there is different levels of speed to choose from.",3
336433,19-FEB-12,18-FEB-12,Joseph,,en,70.31.23.168,darlene.avery050@sympatico.ca,14966184,000000123365294,5,5,The wait time was long.,5
336434,18-FEB-12,17-FEB-12,Sarra,,fr,76.65.65.57,noellerio@sympatico.ca,14960226,000000123348238,5,5,"Tout est parfait maintenant,La technitienne a été courtoite et efficace",4
336435,18-FEB-12,17-FEB-12,Faqria,,en,174.88.25.249,ewald.ginia@sympatico.ca,14954872,000000123354916,4,5,,5
336436,18-FEB-12,17-FEB-12,Dilli,,en,74.14.104.63,john.goodyear@sympatico.ca,14957062,000000123354098,4,4,,4
336917,18-FEB-12,17-FEB-12,Manel,,fr,70.30.151.4,praline1@sympatico.ca,14960956,000000123349212,4,4,,5
336918,18-FEB-12,16-FEB-12,Ashwini,,en,70.27.37.193,rpludwig@bell.net,14948488,000000123315899,4,4,Inform me what the actual problem was. So next time I might be able to correst it.,4
336919,18-FEB-12,17-FEB-12,Aswathy,,en,174.88.103.241,Gillett7@sympatico.ca,14951008,000000123346337,5,5,,5
336920,18-FEB-12,17-FEB-12,Sajid,,en,70.29.18.25,godesign@sympatico.ca,14955614,000000123355791,5,5,,4
336921,18-FEB-12,17-FEB-12,Reuben,,en,65.95.102.214,swedlock@sympatico.ca,14962812,000000123338788,4,4,"My point of contact; Ariel 597882, was informed, competent, nurturing while he assuaged my frustration with the process.  I did not have the technical language necessary to explain when the issue of the Sonic Update Manager flag began to plague my use of my computer and internet service.  Ariel competently and soothingly helped me get through the removal of this flag by my allowing him one time access to my computer to investigate, remove culprit areas and also eliminate temp files that where slowing down my computer.  This worked very well yesterday, but today, the system seems somewhat sluggish yet again.  

The only situation that I would determine that needs improving is, although Ariel understood me seemingly completely, at times I did not understand him due to his accent.  This also makes me think of all of the Canadians who would love to be employed by our magnificent Canadian company; Bell, and yet these jobs are issued overseas.  I realize that from a business case, many corporations and importers are opting to provide their service or product in a more cost effective setting, but the future implications of homeland employment are and will be adversely affected.  It appears to many of us, that by focusing on shareholder value and CEO salaries and bonuses, we have forgotten about the essence of the other critical stakeholders; consumers, employees, business partners, local employment and business contributing to a real economy versus a flimsy, volatile and phantom economy that we are globally ruled by in the investment world.

Thanks for asking me for my opinion.  Bell management has always known that there has never been a simple transaction or customer service concern.  Consumers are more savvy, and understand or at least are interested in the larger picture. 

S. Wedlock
",4
336922,18-FEB-12,17-FEB-12,Tyler,,en,76.68.124.70,davidmccaskill@bell.net,14953930,000000123347837,5,4,"Get rid of the call Centre in India. They are too limited in what they know, what they can say and what they can do. Tyler was helpful, but India and Phillipines couldn't help and couldn't identify the problem.",2
336923,18-FEB-12,17-FEB-12,Monica,,en,174.94.65.195,sharon.scheel@sympatico.ca,14962268,000000123342325,4,4,,4
336924,18-FEB-12,17-FEB-12,Zaccheus,,en,174.94.65.195,sharon.scheel@sympatico.ca,14962270,000000123351727,4,4,,4
336925,18-FEB-12,17-FEB-12,Christopher,,en,184.146.122.14,margaretken@sympatico.ca,14958914,000000123337754,2,1,"connect the internet and keep it connected.  it crashed today again called to have it reconnected (this has happened five days in a row)spoke to3 individuals the last one being Jesus.  He was extremely helpful and am now reonnected again.  This is the 2nd survey I have been asked to reply to This  started Feb 8th when I started keeping track and has continued on an
 almost daily basis since then Feb. 18th
Jesus should be commended for his knowledge and pleasant demeanor. Mr Watson sould be brought up to date on my last what has been happening since HIS last inquiry if there is a Mr Watson.  Your people except for 2 I have dealt with in the past 10 to 12 days are not adequately trained.  I too can read a manual but I can,t troubleshoot a computer.  That is what your SERVICE is suppose d to be for.  It's call proper TRAINING.  My answer for Bell recommendation is the same as before  NOT AT ALL  attn: MR WATSON",1
336926,18-FEB-12,17-FEB-12,Shroff,,en,174.88.121.95,markserres@sympatico.ca,14959016,000000123349909,2,1,returned the call as tour representatyive said she would and i would have stay home all night on a friday- and i continue not to be happy with my internet service as it continues to kick my off line -,1
336927,18-FEB-12,17-FEB-12,Mitchell,,en,65.95.70.188,joyce.trabucco@bell.net,14957200,000000123356121,4,4,,4
336928,18-FEB-12,17-FEB-12,Rahma,,en,65.92.151.95,lucartlaprade@sympatico.ca,14958530,000000123337230,5,5,We always wish the problem was resolved in a shorter period but this is not always possible.,5
336929,18-FEB-12,17-FEB-12,Suzon,,en,70.50.99.174,billjones7@sympatico.ca,14952376,000000123345814,5,5,Nothing,5
336930,18-FEB-12,17-FEB-12,Paolo,,en,70.50.153.161,araks_edik@sympatico.ca,14951842,000000123343585,4,4,,3
336931,18-FEB-12,17-FEB-12,Paola,,en,69.159.4.218,northknigt@sympatico.ca,14960276,000000123357381,5,5,nothing it was excellent,5
336932,18-FEB-12,17-FEB-12,Naoufel,,fr,70.48.188.170,serge71@bell.net,14962194,000000123352617,5,5,,5
336933,18-FEB-12,17-FEB-12,Manel,,fr,70.48.188.170,serge71@bell.net,14962196,000000123348653,5,5,,5
336934,19-FEB-12,18-FEB-12,Hussain,,en,76.70.67.45,jimmulderrig@bell.net,14968372,000000123369676,5,5,,5
336935,19-FEB-12,18-FEB-12,Maher,,en,76.69.38.218,smvoit@sympatico.ca,14972294,000000123364724,4,4,,3
336936,19-FEB-12,05-FEB-12,Salvador,,en,70.29.36.178,fhollander@sympatico.ca,14864284,000000123074799,4,4,,4
336937,19-FEB-12,18-FEB-12,Juan,,en,76.71.54.39,jojoc@sympatico.ca,14968550,000000123362651,5,5,Can't think of any.,5
336938,19-FEB-12,19-FEB-12,Methil,,en,70.48.3.154,wmjw@sympatico.ca,14973316,000000123377863,5,5,,5
336939,19-FEB-12,18-FEB-12,Amine,,fr,216.172.135.73,joel.dionne@sympatico.ca,14968488,000000123366929,5,5,,4
336940,19-FEB-12,18-FEB-12,Marc,,en,184.148.129.57,ann.harrison024@sympatico.ca,14964754,000000123367554,5,5,,5
336941,19-FEB-12,18-FEB-12,Himanshu,,en,65.93.40.177,ted.docheff@sympatico.ca,14972724,000000123361606,5,5,no,5
336942,19-FEB-12,17-FEB-12,Mario,,en,65.94.207.22,rob.wills@sympatico.ca,14961530,000000123345483,4,4,I have had recent contacts with your service department. A couple of months ago I was told to be at between specified hours. The man came an hour ahead of time and I missed him. He did complete the work satisfactorily. This time I was told the man for sure would call before he came. I received no call. I wish that there would be some way to improve this aspect of service.,4
336943,18-FEB-12,17-FEB-12,Russell,,en,69.159.2.192,d_rancourt@sympatico.ca,14953700,000000123357213,5,5,very good service,5
336944,18-FEB-12,17-FEB-12,Suresh kumar,,en,65.92.34.207,goleafsbringcup@bell.net,14955622,000000123355599,3,,"My internet was intermediatly going out. Never had this problem before. My modem fixed itself while I was on the phone with a representitive. So not much could be done. I am upset with bell for other reasons before this last call. I'm looking another suplier for my services and definitely will not recomend bell to anyone. Infact I am more likely to do the oppisit. This should not reflect my recent inquiry.
 ",1
336945,18-FEB-12,17-FEB-12,Janani,,en,76.71.96.51,rodysch@sympatico.ca,14961660,000000123349837,5,5,,5
337442,20-FEB-12,18-FEB-12,Uzair,,en,65.92.100.67,gbeligan@sympatico.ca,14967268,000000123370313,5,5,,5
337443,20-FEB-12,18-FEB-12,Revathi,,en,70.30.134.170,unique.ink@sympatico.ca,14972982,000000123365414,4,4,The tech I was talking to didn't know what the MSN browser I was talking about.  Since we've had it since the first time we took on hi-speed it was kind of shocking.  But I figured it out myself.,4
337444,20-FEB-12,17-FEB-12,Gayathri,,en,184.146.132.239,kmadigan@sympatico.ca,14957756,000000123336747,4,4,,5
337445,20-FEB-12,19-FEB-12,Fathi,,fr,67.68.134.78,nicoles52@bell.net,14978418,000000123389493,3,2,"je voulais enregistrer ma facture bell avec adobe reader et lui ne voulait pas parce qu'il disait que c'est un moteur de recherche. Je le sais, mais moi de cette façon ça me sastifait.Je ne me rappelais plus comment faire et ce matin une jeune fille m'a expliqué et maintenant tout est fait comme je le voulais.",5
337446,20-FEB-12,15-FEB-12,Charbel,,en,64.229.224.50,j-dmiller@bell.net,14930420,000000123309352,5,5,I can't think of anything that would have led to a quicker resolution,5
337447,20-FEB-12,18-FEB-12,Ever,,en,174.89.71.107,smenter@sympatico.ca,14972280,000000123365626,5,5,"nothing, it was great",5
337448,20-FEB-12,17-FEB-12,Thorat,,en,50.101.252.253,stephen.warwick@sympatico.ca,14962636,000000123349767,4,2,,4
337449,20-FEB-12,19-FEB-12,Naoufel,,fr,70.29.151.240,abertrand@sympatico.ca,14973722,000000123381144,5,5,"que Naoufel parle plus lentement, spécialement pour les personnes agées(69 ans).",5
337450,20-FEB-12,19-FEB-12,Benjamin,,en,65.92.1.35,msdallan@sympatico.ca,14978300,000000123388267,4,4,cant think of anything,5
337451,20-FEB-12,19-FEB-12,Wissem,,fr,184.146.251.171,guillaumeprevost@bell.net,14976236,000000123386718,5,5,je pense qu'avec un bon anti-virus se sera plaisant de naviguer,5
337452,20-FEB-12,19-FEB-12,Brahim,,fr,184.151.115.16,chihebm@sympatico.ca,14974750,000000123389854,5,5,Simplifier et raccourcir les étapes pour permettre a l'agent d'accéder a mon ordinateur.,5
337453,20-FEB-12,18-FEB-12,Brent,,en,184.148.157.206,daw2@bell.net,14966242,000000123371641,5,5,nothing,5
337454,20-FEB-12,18-FEB-12,Yassine,,fr,76.69.229.206,jean-pierre.alarie@sympatico.ca,14968200,000000123365367,5,5,,4
337455,20-FEB-12,17-FEB-12,Med Ali,,fr,50.100.132.137,lucien.boucher@sympatico.ca,14958545,000000123342906,2,3,Arrêtez la vente à pression.,3
337456,20-FEB-12,19-FEB-12,Sowmya,,en,70.55.49.213,karway@sympatico.ca,14977116,000000123385108,4,4,,5
337457,20-FEB-12,16-FEB-12,Dan,,en,64.231.67.242,myfanwy2@sympatico.ca,14946838,000000123335127,5,5,I can't think of anything - very satisfied,5
337458,20-FEB-12,14-FEB-12,Philip,,en,184.147.14.103,colinn@sympatico.ca,14914800,000000123269484,4,3,,5
337459,20-FEB-12,19-FEB-12,Sarra,,fr,64.229.51.230,yvonrichard_@bell.net,14980650,000000123385592,5,5,"changer le casque d'écoute de la technicienne, son émetteur était trop faible.",5
337460,20-FEB-12,17-FEB-12,Rolando,,en,74.14.124.63,revkclayton@sympatico.ca,14961352,000000123339478,2,2,He promised to call back to see if everything was okay ---he didn't and it wasn't . So I had to call again and the techie couldn't help me!,2
337461,20-FEB-12,19-FEB-12,Edgardo,,en,76.65.186.67,rich.mcclure@sympatico.ca,14979056,000000123387180,1,1,I called to complain about waiting all afternoon for a technition who never showed up and I was put on hold for so long i fianlly hung up.,1
337462,20-FEB-12,17-FEB-12,Abderrahmen,,fr,184.145.174.79,villeneuve5a@sympatico.ca,14963600,000000123357949,2,1,me recontacter pour me dire ce qui en est .,3
337463,20-FEB-12,19-FEB-12,Nesrine,,fr,70.53.157.218,jarekcichy@sympatico.ca,14976632,000000123386853,2,2,Demontrer plus de comprehension a ce qui concerne vos clients,2
337464,20-FEB-12,18-FEB-12,Mitchell,,en,174.92.169.27,sandra_n.dallas088@sympatico.ca,14971868,000000123365760,4,5,,4
337465,20-FEB-12,17-FEB-12,Med Amine,,fr,174.91.19.144,sdaigle9@sympatico.ca,14962158,000000123359178,4,4,tout était correct,4
337466,20-FEB-12,19-FEB-12,Mohamed,,fr,174.92.173.18,vincent.bouchard@sympatico.ca,14980412,000000123387190,3,4,,4
337467,20-FEB-12,18-FEB-12,Chad,,fr,50.101.212.137,andre.d.robidoux@sympatico.ca,14964664,000000123376251,5,3,,4
337468,20-FEB-12,19-FEB-12,Jessica,,en,69.159.65.167,sj.henderson@sympatico.ca,14979734,000000123380337,4,4,,4
337469,20-FEB-12,18-FEB-12,Jamie,,en,76.67.133.53,davidherzig@sympatico.ca,14966228,000000123374224,5,5,Everything was OK,4
337470,20-FEB-12,12-FEB-12,Jorge Alberto,,en,70.49.75.16,tobinjn@sympatico.ca,14901020,000000123230449,5,5,,4
337471,20-FEB-12,19-FEB-12,Stephen,,en,76.64.78.150,grandmapayne@sympatico.ca,14976194,000000123386241,5,5,Absolutely nothing Stephen was a great help to me .I hope everyone can be as helpful as he was . Thank you ,5
337472,20-FEB-12,17-FEB-12,K Asra,,en,184.145.169.156,dean.sharp@sympatico.ca,14953998,000000123359891,4,4,little quicker service to the house,3
337473,20-FEB-12,19-FEB-12,Myriam,,fr,74.14.207.54,flesage@sympatico.ca,14975864,000000123385838,5,5,,5
337474,20-FEB-12,16-FEB-12,Srinivasan,,en,65.93.47.57,dkenny1@sympatico.ca,14941162,000000123330368,5,5,"can;t think of anything",5
337475,20-FEB-12,19-FEB-12,Sana,,fr,67.70.76.212,rene186@sympatico.ca,14979020,000000123382863,5,5,rien,4
337476,20-FEB-12,17-FEB-12,Farhana,,en,70.29.2.63,sdarwin10111@sympatico.ca,14962162,000000123350734,5,4,,4
337477,20-FEB-12,17-FEB-12,Eric,,en,70.29.2.63,sdarwin10111@sympatico.ca,14962164,000000123353082,5,4,,4
337478,20-FEB-12,19-FEB-12,Ravi,,en,70.53.130.44,cjcraig303@sympatico.ca,14974830,000000123382158,1,1,Not sure by now what was said at this one as the service man who had left shortly before and promised to come back a 4PM was on my mind.  I think this call might have been the one I couldn't hear at all because of the static on my line.  Whatever took place at that call no satisfactory resolution was found.,2
337479,20-FEB-12,02-FEB-12,Ramzi,,en,174.88.226.219,b.lessard@sympatico.ca,14826932,000000123007503,2,2,"The representative is not the real responsible for the problem. I was informed incorrectly when I purchase of IPhone at Bell store, that lead me to believe that I would get a ''bundle rebait'' on my internet service because I would have 3 services. The representative try to explain to me that it is not available on my current account because my internet  program does is not sold anymore. I would have appreciated that the representative would have take a complaint on the phone about the fact I was misinformed in the hope that this information is reported to the people responsible for the saleman education in Bell programs. I felt he did not understand my situation, not being treated as a loyal customer for so many years. Even if I mentionned that I would not discuss changing my services, he still talk to me about the different Bell products (including Fibe TV)",2
337480,18-FEB-12,16-FEB-12,Mukesh,,en,184.145.30.119,wayne_furlong8@sympatico.ca,14950516,000000123322916,5,5,,5
337481,18-FEB-12,17-FEB-12,Nabil,,fr,76.69.99.171,cecelio@sympatico.ca,14953072,000000123359325,3,2,"VOTRE REPRESENTANT A ETE TRES PATIENT,
LE PROBLEME ETAIT RESOLU LORSQU`ON S`EST LAISSE LE 17/02/ 2012. LE MEME
PROBLEME EST REVENU LORS DU DEMARRAGE LE
SAMEDI 18/02/2012",5
335897,21-FEB-12,20-FEB-12,Loyda,,en,70.53.128.105,chrislorpat@bell.net,14983060,000000123393397,2,2,"My original complaint was that emails were arriving 1 full day after being sent.I don't remember how she thought it was resolved, but when done, my computer showed some 1500 unread emails, & 1600 other, all of which had been  deleted over the past several months.I then called back, Said helped me. I admit to being a technopeasant, but getting used  the new configuration   is difficult for me, and my inbox still shows 409 messages, which is simply not true",
335898,21-FEB-12,21-AUG-11,Shinoj,,en,70.52.89.131,mal-sharqawi@sympatico.ca,12980565,000000119328067,2,2,,2
335899,21-FEB-12,20-FEB-12,Olivier,,fr,74.14.173.9,sharobim@sympatico.ca,14991736,000000123408276,1,1,"L'incompétence et le manque de savoir du représentant est a déplorer, il ne connaît pas la différence entre les produit de Bell et parle de m'envoyer un filtre par la poste? il a du mal a comprendre que le splitter ADSL (corning) de Bell contient un filtre et que ceci n'ai pas le problème puisque l'installation est la même depuis plusieurs années.
De plus il n'ai jamais voulu me transfère a son superviseur.

Ttrès déçu.......
",2
335900,21-FEB-12,20-FEB-12,Yosimar,,en,184.147.24.129,jbbeckett@sympatico.ca,14986316,000000123399504,5,5,"Nothing,was satisfied with the results.",5
335901,21-FEB-12,20-FEB-12,Shinoj,,en,174.93.149.219,adelaidel@sympatico.ca,14981152,000000123404727,5,4,I WAS COMPLETELY SATISFIED,5
335902,21-FEB-12,20-FEB-12,Afef,,fr,76.68.197.78,c.g.t@sympatico.ca,14982624,000000123395957,1,1,"la jeune femme qui a repondu a ma demande manquait de connaissances, elle a du faire appel a un co-équipier ou un superieur qui lui non plus n'a pas trouvé mon problème de connection, qui fut reglé dans une 2ième appel avec succes.",4
335903,21-FEB-12,20-FEB-12,Silumula Swathi,,en,76.67.108.175,alexh@sympatico.ca,14981384,000000123399573,3,1,"We want consistent, reliable  Internet service from Bell. We have not had that for three years.  Every day we lose Internet service for some portion of the day. We have had numerous Bell service people at our home but the problem  persists.",2
335904,21-FEB-12,20-FEB-12,Juan,,en,76.64.132.247,rbsd.beach@sympatico.ca,14990680,000000123401189,4,4,Reduce the length of wait time to eventually get connected to an operator,3
335905,21-FEB-12,20-FEB-12,Nasra,,en,70.26.47.108,aldrich@bell.net,14981340,000000123395814,5,5,,5
335906,21-FEB-12,20-FEB-12,Joyce,,en,70.26.47.108,aldrich@bell.net,14981342,000000123402488,5,5,,5
335907,21-FEB-12,17-FEB-12,Abid,,en,70.27.58.149,kerbut@sympatico.ca,14957628,000000123360036,5,5,,5
335908,21-FEB-12,19-FEB-12,Mariem,,fr,76.65.87.21,syl.vie.boisvert@sympatico.ca,14980016,000000123380125,4,4,,4
335909,21-FEB-12,19-FEB-12,Vaishnavy,,en,99.230.208.173,lnrowan@bell.net,14977528,000000123379240,5,5,agent was great,5
335910,21-FEB-12,20-FEB-12,Besma,,fr,67.68.83.238,maltais.carolanne@sympatico.ca,14988380,000000123394193,4,1,Votre conseillère m'a informée que le problème de baranchement internet n'était pas à l'intérieur de mon domicile mais à l'extérieur et qu'un autre conseiller m'appellerait pour m'aider. En date d'aujourd'hui je n'ai pas reçu d'appel et le problème persiste toujours.,3
335911,21-FEB-12,20-FEB-12,Luis,,en,67.70.58.198,mstl1941@bell.net,14989502,000000123403958,5,5,,5
335912,21-FEB-12,20-FEB-12,Mahmoud,,fr,184.107.108.42,wilsonpage@bell.net,14993256,000000123400289,5,5,,5
335913,21-FEB-12,20-FEB-12,Ayoub,,fr,174.93.191.205,michelineg@bell.net,14989110,000000123401705,5,4,,4
335914,21-FEB-12,20-FEB-12,Alexander,,en,174.92.29.118,ahmrozewski@sympatico.ca,14981245,000000123395935,5,5,your representative did an excellent job!,5
335915,21-FEB-12,20-FEB-12,Walter,,en,64.231.212.71,sglassford@sympatico.ca,14991714,000000123395123,5,5,Get rid of having to read the copyright notice when taking control of user screens.  You need to be a lawyer to understand it and as result nobody reads the damn thing anyway.,5
335916,21-FEB-12,20-FEB-12,Rashika,,en,174.94.1.249,hef.bray@sympatico.ca,14985718,000000123409979,5,5,,5
335917,21-FEB-12,19-FEB-12,Gabin,,en,76.68.112.43,jacquelin.brewer@sympatico.ca,14976578,000000123387577,5,5,"nothing
ur IT people are great..cant say the same thing for 411, the automation part.  usually i get the the wrong number and need to press zero.  the people are good.  the system is garbage.",5
335918,21-FEB-12,20-FEB-12,Med Wacef,,fr,70.30.238.250,catbob77@sympatico.ca,14982802,000000123411925,5,5,,5
335919,21-FEB-12,16-FEB-12,Adnan,,en,76.69.8.253,ron.steadman@sympatico.ca,14948414,000000123313753,5,2,,5
335920,21-FEB-12,20-FEB-12,Chat,,en,184.148.133.22,billscan@sympatico.ca,14982246,000000123398841,5,5,put someone on the line that speaks a bit more clearly in english... otherwise the contact was very sharp and knew what to do and how to do it.,4
335921,21-FEB-12,20-FEB-12,Julio,,en,174.91.139.3,joseph.lemoine2@sympatico.ca,14986932,000000123396820,1,1,Joined the Rogers network,1
335922,21-FEB-12,15-FEB-12,Bedre,,en,65.95.91.240,doneley@sympatico.ca,14928422,000000123297358,5,5,nothing,5
335923,21-FEB-12,19-FEB-12,Rahma,,fr,65.92.134.189,vpdamboiu@sympatico.ca,14980438,000000123381305,5,4,,5
335924,21-FEB-12,20-FEB-12,Mauricio,,en,174.89.64.190,kayola@sympatico.ca,14987250,000000123406729,2,,you are charging for high speed internet that you cannot provide from an equipment point of view and have been ever since we got this service. your accounting dept.do whateve they like.I have no cofidence in them.,2
335925,21-FEB-12,20-FEB-12,Anis,,fr,184.148.248.120,marcel.desrosiers3@sympatico.ca,14988446,000000123410375,2,1,"Etre plus a l'écoute de ma demande car
j'ai règlé mon problème seul environ 
5 min. après l'appel.Mon problème etait
une erreur dans le mot de passe & ne pas prendre tout le monde pour des imbécile ",4
335926,21-FEB-12,20-FEB-12,Leslie,,en,70.29.110.53,james.morris2@sympatico.ca,14986202,000000123391105,5,4,"The person who answered my call was very polite and solved my problem immediately.  In previous situations, I have had trouble understanding persons whoo answered my calls.",5
335927,21-FEB-12,20-FEB-12,Sana,,fr,184.148.223.128,morin-theoret@sympatico.ca,14989427,000000123392759,5,5,Acces haute vitesse plus rapide,5
335928,21-FEB-12,20-FEB-12,Fatma Sawcen,,fr,174.92.231.122,france.patrick@sympatico.ca,14984804,000000123399464,5,1,je ne sais pas mais  j ai du prendre mon telephone cellulaire et je vais devoir payer les frais $$$$$$$$$$$,3
335929,21-FEB-12,18-FEB-12,Aymen,,fr,76.65.80.196,mcaf@sympatico.ca,14970012,000000123375368,4,5,,4
335930,21-FEB-12,20-FEB-12,G Benj,,en,64.231.13.124,stevetania@sympatico.ca,14992160,000000123408496,5,5,,5
335931,21-FEB-12,20-FEB-12,Islem,,fr,70.51.144.139,danbeland7@bell.net,14983491,000000123393994,3,3,Ne débrancher pas vos clients avant de savoir si un changement a pu etre fait car c'est toujours nous qui écope 2jrs sans télé. et inernet et en plus la facture augmente toujours .Désoler mais je regarde ailleur    merci.,2
335932,21-FEB-12,20-FEB-12,Mohammed,,en,69.157.12.78,maryad@sympatico.ca,14988724,000000123397087,5,5,nothing at all.,5
335933,21-FEB-12,20-FEB-12,Alvaro,,en,70.49.185.42,alison.hancock@sympatico.ca,14981410,000000123412729,5,5,nothing,5
336437,19-FEB-12,18-FEB-12,Shyam,,en,70.48.229.93,leeirwin@sympatico.ca,14969230,000000123366393,5,4,"Because of my age I am a little slow at responding or clicking on something, etc.  Your agent was patient.  No complaints.",4
336438,19-FEB-12,16-FEB-12,David,,en,76.64.216.131,woodeye48@bell.net,14950652,000000123320983,4,3,"Everything we discussed was not set up and I had to call back for one item.
The rep did sound knowledgeable and was very helpful with her advice.",4
336439,20-FEB-12,15-FEB-12,Jonathan,,en,65.95.59.57,actiii@sympatico.ca,14925552,000000123309913,5,5,nothing,5
336440,20-FEB-12,17-FEB-12,Haythem,,fr,76.64.115.93,mroberge03@sympatico.ca,14959886,000000123341075,2,3,"Comme Québécoise j'aimerais parler à un Québécois M.Haythem a bien fait son possible mais c'est beaucoup plus difficile de se faire comprendre. Avec Bell j'ai des problèmes de temps-ci.J'espère que les prochains mois m'apporteront satisfaction. J'hésiterais avant de recommander Bell.
Merci de tenir compte de mes remarques.",3
336441,20-FEB-12,15-FEB-12,Sara,,en,70.26.98.215,carol.lowery@sympatico.ca,14927044,000000123310049,5,4,,5
336442,20-FEB-12,19-FEB-12,Vinoth,,en,70.49.87.245,wasred@bell.net,14980468,000000123378279,5,5,,5
336443,20-FEB-12,19-FEB-12,Brett,,en,69.157.44.42,pgervais1@sympatico.ca,14978728,000000123380618,5,4,Less wait time on phone,4
336444,20-FEB-12,19-FEB-12,Claudia,,en,70.31.42.135,nvcrbirnie@sympatico.ca,14978476,000000123378568,5,5,,5
336445,20-FEB-12,19-FEB-12,Chenrup,,en,184.145.29.21,herb.braedel@sympatico.ca,14976338,000000123380340,5,5,,5
336446,20-FEB-12,18-FEB-12,Sarra,,fr,174.95.124.194,cbor4@sympatico.ca,14965632,000000123363947,5,4,,5
336447,20-FEB-12,19-FEB-12,Igor,,en,192.75.88.231,chi.wong@sympatico.ca,14974744,000000123388900,5,5,,3
336448,20-FEB-12,14-FEB-12,Andy,,en,174.92.53.72,rosestillo@bell.net,14922722,000000123265361,5,5,excellent response,5
336449,20-FEB-12,19-FEB-12,Sharmila,,en,74.12.174.189,francine_savard.cons@sympatico.ca,14975916,000000123388430,5,5,,5
336450,20-FEB-12,13-FEB-12,Elyes,,fr,174.91.234.62,g.cyr@bell.net,14905190,000000123245820,4,5, j'ai de la difficulté à comprendre même le volume fort. Un petit détail.,3
336451,20-FEB-12,19-FEB-12,Chandler,,en,69.157.73.216,jeremy.boersma@sympatico.ca,14976752,000000123379498,3,1,I will be cancelling my Bell service and moving to Rogers.  I have been waiting for 2 year for Bell to launch Fibe25 in this area and cannot wait any longer.  Bell seems impossible to work with.  I have 8 services with Bell and will gradually move all over to Rogers.  Hard to believe after I have been with Bell for 20 years and have had the same cell phone number with Bell for 15+ years.  Jeremy Boersma 519-241-8393,1
336452,20-FEB-12,19-FEB-12,Mohammed,,en,69.159.14.233,gslobodian@sympatico.ca,14976224,000000123384047,5,5,,5
336453,20-FEB-12,13-FEB-12,Zohra,,fr,174.91.255.6,roberthector@sympatico.ca,14910186,000000123240232,5,5,,5
336454,20-FEB-12,19-FEB-12,Chenrup,,en,70.26.78.2,fl55@sympatico.ca,14975862,000000123385894,5,5,"Internet service is great, ",5
336455,20-FEB-12,19-FEB-12,Jessica,,fr,70.26.236.121,robertchevrier@sympatico.ca,14979172,000000123384274,5,5,"Rien - j'étais en plein milieu d'installer un nouvel ordi, et j'ai pu parler à une vraie personne vivante immédiatement, qui a réglé mon problème très rapidement.  Bravo!!",5
336456,20-FEB-12,19-FEB-12,Silvia,,en,174.92.49.200,carm@bell.net,14974582,000000123380370,5,5,,4
336457,20-FEB-12,19-FEB-12,Aleem,,en,70.48.48.20,crdorion@sympatico.ca,14975020,000000123381123,3,4,"i think we finally resolved my issue with my internet. this had to be the most frustrating process i have ever dealt with. it took over 2 weeks to fix this. the people were nice but didn't know their jobs or did it half fast. I was told by tech on phone that the problem was inside. another tells me the problem is outside. the 3rd tech taht came here said he thought he found the problem and it was outside. BSW unbalanced/grounded. repaired. DSL went down that night again! They changed me to another slam! didn't work as the last tech Maggie changed me to another slam as the slam i was on was defective. again! then I went from 5.2 mgs to 2.58. she said i again had to call to have that adjusted. finally yesterday got resolved. first night that my internet didn't go down in over 2 weeks. that is unacceptable service as far as i'm concern. techs not doing their jobs properly and thoroughly. techs kept saying that it was obvious there was an issue. to another saying that everything was good when the internet worked during the day! then at night, my internet would go down from about 6pm to midnight. one tech even said it was because the traffic was hight during those times and with my problem, thats why i would go down. I can understand having technical issues like a defective slam. but come on now. most of your techs that i would speak with on he phone could tell there was a problem, but when the tech would come here, he wud said everything was normal. except for the 3rd one that came and found the unbalance cable outside. i'm sure you can find out the history on this file as i will leave you my name and number on this complaint. it has been a totally unacceptable and frustrating issue. I have wasted countless hours on the phone with techs, and have had to lose time off work to be here for the numerous techs to come here. With other providers like Eastlink, i'd like to know from you folks why i should remain with Bell? Having had all these problems and i never received a call from a Supervisor or Manager. That is unacceptable. An explaination and complete committment to resolve my issue would have been appreciated. Several techs said they wud call me back the next day to see if my problem was resolved. none ever called back. Several times during our conversations, i was hung up on by techs! I can't beleive a communication business like yours can't figure out how to use a phone. I should be reimbursed for now having access to my internet for all that time and i have been a long time and committed customer to Bell for years. I have all my services with Bell and spend over $230 per month and am considering changing companies now. Unless you can tell me and convince me why i should stay with Bell! I should be compensated for all my headaches and lost time. 
a very unhappy customer. 

Roch Dorion
Bourget Ont
613-487-3012 ",
336458,20-FEB-12,19-FEB-12,Mohammed,,en,174.94.16.116,duncan417@sympatico.ca,14975516,000000123387099,5,5,,5
336459,20-FEB-12,18-FEB-12,Kimberly,,en,74.15.58.107,rctleblanc@sympatico.ca,14971272,000000123367920,5,5,The only thing was I had to wait about 20 minutes to get an operator but dealing with Kim was worth it.  She asked if I had to wait long and explained they were short staffed due to a flu bug. -  I understood that.,5
336460,18-FEB-12,17-FEB-12,Ever,,en,174.91.6.7,firecraine@sympatico.ca,14955010,000000123345577,5,5,nothing,5
336461,18-FEB-12,14-FEB-12,Andy,,en,64.229.85.25,waymax@sympatico.ca,14924606,000000123268262,4,4,,4
336462,18-FEB-12,09-FEB-12,Badreddine,,fr,70.51.196.9,floride1@bell.net,14883626,000000123180098,5,1,"il n'y avait rien à faire
parce que c'était un problème de navigateur.",5
336946,18-FEB-12,14-FEB-12,Andy,,en,69.158.170.4,waymax@sympatico.ca,14924607,000000123268262,5,4,nothing Im pleased,5
336947,18-FEB-12,17-FEB-12,Slah,,fr,67.70.78.158,noletrejeanne@bell.net,14960242,000000123343893,4,,je vais voir si ma vitesse augmente tel que promis et aussi mon compte si il s applique au montant de la loyauté merci,4
336948,18-FEB-12,16-FEB-12,Tara,,en,74.14.100.43,allan.breen@sympatico.ca,14938642,000000123327635,3,4,Honour the contract that I had agreeded to last summer and not break the contract so you could raise the price!,3
336949,18-FEB-12,17-FEB-12,Brad,,en,69.158.35.85,tavaszi@sympatico.ca,14962978,000000123336969,5,4,,3
336950,18-FEB-12,16-FEB-12,Rod,,en,70.26.135.5,leteng@sympatico.ca,14945054,000000123335040,3,2,Speed-up verification process.,4
336951,18-FEB-12,17-FEB-12,Joseph,,en,207.164.79.44,chiragbhatt@bell.net,14953206,000000123347075,1,1,Customer service,1
336952,18-FEB-12,15-FEB-12,Khaled,,en,184.144.137.85,richardlalonde007@sympatico.ca,14935410,000000123293574,1,1,"FOUND A SOLUTION WHICH WAS LATER DISCOVED TO BE A SIMPLE TYPO ERROR
HAD A SECOND CALL TO TELL ME THAT MY ACOUNT HAD BEEN CANCELLED. FIRST PERSON TOLD ME PROBLEM WOULD BE SOLVED WITHIN 48 HRS. NOW OVER 72 HRS HAD TO CALL AGAIN FOR SAME PROBLEM AND FINALLY GET A GOOD FIX BY A VERY COMPETENT YOUNG LADY",2
336953,18-FEB-12,17-FEB-12,Karingula,,en,70.52.219.239,barbpotts@bell.net,14952112,000000123346828,5,5,"Nothing, this was a very positive experience.",5
336954,18-FEB-12,14-FEB-12,Edwin,,en,174.95.62.218,m.sinc@sympatico.ca,14919804,000000123282914,4,4,,3
336955,18-FEB-12,17-FEB-12,Noureddine,,fr,65.95.46.81,lafontainelajoie@sympatico.ca,14957918,000000123338430,3,3,Je parlais avec la représentante Jamilah lorsque ma ligne de téléphone a été coupée. J'ai rappelé pour continuer avec elle mais ce n'était pas possible. Il a donc fallu tout reprendre avec Noureddine. C'est frustrant.,3
336956,18-FEB-12,17-FEB-12,Crystal,,en,69.156.96.63,kathy.louden@sympatico.ca,14957506,000000123351040,5,4,Nothing,4
336957,18-FEB-12,16-FEB-12,Cara,,en,184.146.110.51,johnruby.irwin@sympatico.ca,14944056,000000123315851,5,4,Cara was the third person I spoke with. If the first person had been able to refer me to Cara it would have shorten the time somewhat.,5
336958,18-FEB-12,17-FEB-12,Diana,,en,76.69.115.42,brenda66@sympatico.ca,14952622,000000123351241,5,5,"All questions and concerns were taken care of, thank you for the great service I received yesterday when I called about my services.",5
336959,18-FEB-12,17-FEB-12,Luis,,fr,70.48.5.182,dumaisfrancine@bell.net,14954528,000000123340513,3,3,"un meilleur francais,sans accent",3
336960,18-FEB-12,17-FEB-12,Ravi,,en,69.158.84.191,subie@sympatico.ca,14962728,000000123342700,2,1,They missed an important clerical error which was noticed today Feb 18 by another service representative Hector within 30 seconds of my being on the phone with him.  So in the end frustrated by the varying levels of customer service based upon the person you are talking to.,3
336961,18-FEB-12,15-FEB-12,Paola,,en,64.228.140.210,Nelson9108@bell.net,14925314,000000123304543,5,5,faster internet,5
336962,18-FEB-12,17-FEB-12,Seshadri,,en,76.64.15.238,bsturge@bell.net,14952736,000000123360335,2,1,Had replacement equipment ready for pick up at Bell stores.  A 3 day wait is unacceptable.,2
336963,18-FEB-12,17-FEB-12,Luis,,en,76.64.15.238,bsturge@bell.net,14952738,000000123360643,1,1,,2
336964,18-FEB-12,17-FEB-12,Mansouri,,fr,76.67.143.150,maurice_rancourt@sympatico.ca,14959182,000000123354290,5,5,rien,4
336965,18-FEB-12,17-FEB-12,Robert,,en,76.68.41.245,barbandbob@sympatico.ca,14952098,000000123350223,5,4,,4
336966,18-FEB-12,17-FEB-12,Susy,,en,64.231.15.232,gmwissink@sympatico.ca,14955608,000000123360617,2,2,"same problem as before. Nothing was
resolved.",2
336967,18-FEB-12,17-FEB-12,Ahmed,,en,64.231.15.232,gmwissink@sympatico.ca,14955606,000000123360313,2,1,Same problems as before.,1
336968,18-FEB-12,17-FEB-12,Hassen,,fr,67.68.179.96,gaetanepare@sympatico.ca,14955270,000000123349953,4,3,"L'achat du modem pour quelqu'un qui pense à changer de serveur n'est pas une solution...cependant, je suis encore
indécise
",4
336969,18-FEB-12,17-FEB-12,Zaccheus,,en,174.89.43.181,farquharson31@sympatico.ca,14954924,000000123339665,1,1,Solve my problem,1
336970,18-FEB-12,17-FEB-12,Jeffery,,en,174.88.7.237,shalin@sympatico.ca,14962240,000000123357452,1,1,no call back from your rep on internet question.,1
336971,18-FEB-12,17-FEB-12,Jessica,,en,50.101.201.161,ampmfm@sympatico.ca,14951672,000000123360385,4,4,I was expecting the deleted messages to be on Outlook but it seems that I have lost them all.,4
336972,18-FEB-12,16-FEB-12,Duncan,,en,70.51.205.17,cfpetralito@bell.net,14940142,000000123317751,5,5,,5
336973,18-FEB-12,17-FEB-12,Mohamed Abdelkader,,fr,216.218.29.175,jhabash@bell.net,14956818,000000123352825,5,5,Rien de plus. Excellent service. ,5
336974,18-FEB-12,16-FEB-12,Keerthi,,en,184.147.211.66,lmarucci@sympatico.ca,14945250,000000123322771,5,,nothing. By the time I had called you the interent was up and running again. i got no answer as to what happened. all i know is that i was suddenly unable to access the internet. it just shut down. why i don't know and still don't know. but the Bell rep was courteous and understanding. ,4
336975,18-FEB-12,17-FEB-12,Tyler,,en,174.95.84.151,leonie_thelwell@sympatico.ca,14958124,000000123353881,4,4,,5
336976,18-FEB-12,17-FEB-12,Walid,,fr,70.26.239.144,rodrollande@bell.net,14961658,000000123341562,5,5,,5
336977,18-FEB-12,17-FEB-12,Aqeel,,en,70.29.60.201,re.lax@sympatico.ca,14961270,000000123360345,4,4,,5
336978,18-FEB-12,27-JAN-12,Melissa,,fr,174.92.189.245,georgette.lelievre@sympatico.ca,14760896,000000122868007,1,1,Donner du meilleur service,1
336979,18-FEB-12,17-FEB-12,Jose,,en,64.228.210.159,hpaulrivard@bell.net,14956066,000000123350644,5,4,,5
336980,18-FEB-12,25-NOV-11,Insaf,,fr,174.92.189.245,georgette.lelievre@sympatico.ca,14100180,000000121483828,1,1,Service a la clientele de marde,1
336981,18-FEB-12,17-FEB-12,Mohamed,,fr,67.71.78.228,bienstl@bell.net,14952336,000000123345864,5,5,,5
336982,18-FEB-12,17-FEB-12,Hanene,,fr,174.89.86.39,jodoinle@sympatico.ca,14957018,000000123354924,5,4,"La personne n'a pas pu résoudre complètement notre demande mais elle nous a averti qu'un grade supérieur nous téléphonerait  dans les 48 heures.

Léopold Jodoin",5
336983,18-FEB-12,15-FEB-12,Mohamed Alaeddine,,fr,174.92.231.111,bdesury@bell.net,14926444,000000123289280,4,3,,4
336984,20-FEB-12,19-FEB-12,Cristobal,,en,65.92.12.210,boj.moore@sympatico.ca,14974406,000000123380761,5,5,,5
336985,20-FEB-12,19-FEB-12,Harjeeth,,en,69.159.45.13,colemanj@sympatico.ca,14974948,000000123382204,5,5,,5
336986,20-FEB-12,15-FEB-12,Carolina,,fr,206.172.0.204,fernster@sympatico.ca,14929042,000000123310003,3,3,Mieux comprends mes besoin,4
336987,20-FEB-12,17-FEB-12,Grace,,en,70.27.141.47,victoria.smith@bell.net,14963578,000000123357714,4,4,Came in and hooked it up too! lol,4
336988,20-FEB-12,19-FEB-12,Jose,,en,70.53.99.210,jg.hamilton@sympatico.ca,14976786,000000123385996,5,5,,4
336989,20-FEB-12,17-FEB-12,Bochra,,fr,184.145.180.211,h.blackburn04@bell.net,14955810,000000123338590,5,3,Que la personne soit moins impatiente. Nous sommes pas tous des Bill Gates.,5
337482,18-FEB-12,17-FEB-12,Leslie,,en,64.229.85.250,s.chamberlin@bell.net,14961860,000000123345427,5,4,Hook up the router.  I have a difficult time understanding anything technical.,5
337483,18-FEB-12,17-FEB-12,Jean,,en,76.64.40.35,emmanuel.n@bell.net,14954754,000000123352844,5,5,"The guy I spoke to, his name was John or Jean, was excellent. He provided a flawless customer service experience. One of the reasons was that English was his mother tongue, therefore communication was not a barrier.",5
337484,18-FEB-12,14-FEB-12,Priyojoy,,en,69.159.13.115,dlazurko@bell.net,14915576,000000123282946,2,1,"Simple problem, to hard to solve",2
337485,18-FEB-12,14-FEB-12,Srinivasan,,en,69.159.13.115,dlazurko@bell.net,14915574,000000123283350,4,4,solve problem first time,3
337486,18-FEB-12,17-FEB-12,Manoranjith,,en,184.145.72.224,l.ferguson2@sympatico.ca,14957874,000000123357921,5,5,"nothing Mano was extremely helpful and very patient with me ,explaining everything as he went along",5
337487,18-FEB-12,17-FEB-12,Bryan,,en,70.31.80.60,clivekay@sympatico.ca,14953398,000000123345449,5,5,,4
337488,18-FEB-12,14-FEB-12,Mathieu,,fr,174.94.78.194,mrobitaille000@sympatico.ca,14921026,000000123285564,5,5,,5
337489,18-FEB-12,17-FEB-12,Robert,,en,70.48.222.168,jeranne2@sympatico.ca,14956744,000000123346777,5,5,"nothing, all issues were resolved promptly",5
337490,18-FEB-12,17-FEB-12,Cara,,en,69.158.85.149,barter06@sympatico.ca,14952128,000000123351320,5,5,not having my prices go up in price as they did,5
337491,18-FEB-12,17-FEB-12,Linda,,en,70.54.64.70,apilavdjian@bell.net,14951836,000000123342895,5,5,?,5
337492,18-FEB-12,17-FEB-12,Welid,,fr,174.93.227.230,chabreguy@sympatico.ca,14953102,000000123354862,5,5,,5
337493,18-FEB-12,17-FEB-12,Karee-Anne,,en,74.12.189.101,mike59@bell.net,14959546,000000123347752,5,4,"Allways, the price could have been less expensive. But do appreciate the reduction after the past two years of service.",5
337494,18-FEB-12,17-FEB-12,Claudia,,en,76.69.66.5,slean@sympatico.ca,14962440,000000123354346,5,5,Nothing,5
337495,18-FEB-12,17-FEB-12,Alonia,,en,70.50.218.17,gord.walford@sympatico.ca,14955632,000000123338668,5,5,nothing,5
337496,18-FEB-12,13-FEB-12,Murali,,en,76.68.82.164,azelle65@bell.net,14902598,000000123240699,5,5,,5
337497,18-FEB-12,16-FEB-12,Ana,,en,76.71.155.188,cgbgannon@sympatico.ca,14940148,000000123328829,4,4,,4
337498,18-FEB-12,15-FEB-12,Amina,,fr,174.92.231.111,bdesury@bell.net,14926446,000000123289885,5,5,,5
337499,18-FEB-12,17-FEB-12,Preethi,,en,174.88.33.3,doug.scott.54@sympatico.ca,14954400,000000123352079,4,4,"I required assistance from Preethi because I had been waiting since 8 a.m. for a service technician to complete work required to upgrade my internet service.  When I received an automated telephone message at approximately 3:40 about a survey to rate the service call
I knew something was not right since I had not had a visit from a technician.  Preethi investigated this for me a let me know that the work didn't need to be done from inside my home and that the service was completed earlier in the day.  I was not happy that I had waited most of the day for a service call that didn't require me to be at home at all.  I would suggest that when something like this happens, the technician either notifies the homeowner personally or leaves some notification at the home so that people aren't left waiting around waiting for them to arrive.  If I hadn't received the automated call to evaluate the service call I would have had no idea that the work had already been done.
Fortunately Preethi was able to get some answers for me so I was very pleased with her intervention.  ",3
337500,18-FEB-12,11-JAN-12,Diana,,en,70.30.139.132,patriciastewart71@sympatico.ca,14572292,000000122494313,1,1,"My SISTER had been called by collections and given a number to pass on to me!!! I was extremely angry about this. It was humiliating and completely unnecessary. The charges that were accruing were not reflected on any bill. I had received nothing from Bell.
I was not happy with anything collections could tell me.
I was referred to another department.",4
337501,18-FEB-12,17-FEB-12,Jacob,,en,174.88.33.3,doug.scott.54@sympatico.ca,14954402,000000123351728,5,5,"Jacob was very understanding of my anger over having waited most of the day for a service call that did not require the technician to actually come to my home, even though that was what had been arranged. We were able to reach a conclusion regarding the billing and allowed me a couple of credits on my bill to compensate me for the inconvenience of waiting for the technician who was able to complete the work outside my home. There should be something in place to notify homeowners that the work has been completed. 
Jacob was very accommodating and wanted to be sure that I was satisfied with the way the situation had been resolved.",3
337502,18-FEB-12,17-FEB-12,Juan,,en,76.68.54.221,fmgal@sympatico.ca,14955040,000000123344788,5,4,,5
337503,18-FEB-12,17-FEB-12,Sharon,,en,70.27.29.216,tex76@sympatico.ca,14963058,000000123352212,4,4,The only issue I have right now that will cause me to not renew with bell for my internet is the fact that I can only get the basic high speed. Due to this I will not renew again.,3
337504,18-FEB-12,17-FEB-12,Nizar,,fr,184.148.204.204,rarbour@bell.net,14961168,000000123355447,5,5,,4
337505,18-FEB-12,17-FEB-12,Salvador,,en,184.147.121.131,telliott@sympatico.ca,14963026,000000123348041,5,5,Nothing. The rep was patient and helpful.,5
337506,18-FEB-12,17-FEB-12,Sergio,,en,70.53.225.11,geoffrey.wagner@sympatico.ca,14955400,000000123358923,2,2,"  I was left on hold for 10-15 minutes
  so I finally hung up and called again",3
337507,18-FEB-12,17-FEB-12,Philip,,en,70.53.225.11,geoffrey.wagner@sympatico.ca,14955402,000000123359544,4,3," I am waiting for the technition
 to come and fix the problem once and
 for. Once that is done I will be very 
 happy.",4
337508,18-FEB-12,17-FEB-12,Casey,,fr,70.29.202.191,j.rousse@sympatico.ca,14956306,000000123342633,5,5,Tout était parfait...,5
337509,18-FEB-12,17-FEB-12,Bedre,,en,70.54.142.102,gardiner.jd@sympatico.ca,14955300,000000123351181,5,5,"Nothing.

The technician was great and resolved my problem quickly.",5
337510,18-FEB-12,17-FEB-12,Daniel,,en,64.231.202.31,maggi.b@sympatico.ca,14958710,000000123349652,4,4,,2
337511,18-FEB-12,14-FEB-12,Krishidhar,,en,69.157.12.217,bonkirs@sympatico.ca,14913848,000000123281639,1,1,a service call would have been appreciated - Rogers makes service calls,1
337512,18-FEB-12,17-FEB-12,Joseph,,en,64.231.182.111,jvralph@sympatico.ca,14957364,000000123343236,4,4,No comment.,4
337513,18-FEB-12,17-FEB-12,Med Aymen,,fr,65.92.240.57,manon128@sympatico.ca,14958824,000000123355348,5,4,rien tout a été correct,5
337514,18-FEB-12,17-FEB-12,Amelia,,en,65.93.104.79,anne.hoover@sympatico.ca,14951778,000000123342943,5,4,A lower price offer,3
337515,20-FEB-12,19-FEB-12,Wassim,,fr,67.68.64.222,pierremillard@sympatico.ca,14978770,000000123384941,3,1,"J ai commencé à communiquer avec internet
La représentante ma informé après 15 minutes
D attente d essayé plus tard car elle ne pouvait pas m aider. J ai donc utiliser le service téléphonique. Mais  j attend toujours la correction du problème, 24 h. . on ma di.",3
335934,19-FEB-12,16-FEB-12,Houssemeddine,,fr,174.93.195.38,msb.lt.db@sympatico.ca,14946748,000000123334575,3,5,J'ai réparé votre modem avec un de mes propres transformateurs que je me suis procuré par moi même.  J'aurais bien aimé qu'on me remplace cet équipement qui venait de mon inventaire.  Surtout que c'est la deuxième fois que j'ai ce problème.,4
335935,19-FEB-12,02-FEB-12,Bedre,,en,74.12.40.183,dennis.fritz@sympatico.ca,14828914,000000122999757,4,4,,4
335936,19-FEB-12,06-FEB-12,Paula,,en,74.198.164.187,tiguy-erin@sympatico.ca,14878486,000000123086181,4,4,"Nothing, it was complete.
",5
335937,19-FEB-12,17-FEB-12,Sana,,fr,74.12.227.48,christine.brassard@bell.net,14953260,000000123339349,4,4,Renseigner la personne sur ce que le technicien peut faire pour l'installation de Fibe,5
335938,19-FEB-12,18-FEB-12,Mohamed,,fr,174.95.186.197,mfpelletier@sympatico.ca,14970108,000000123363941,1,1,"Je suis avec Bell depuis environ 20 ans.  Bell internet depuis peut-être 15 ans. À cause d'un déménagement temporaire, j'ai dû arrêter mon compte internet.  Personne ne m'a dit à ce moment-là que j'allais perdre de ce fait mon courriel mfpelletier@sympatico.ca Peut-être que pour vous c'était évident mais pour moi non.  J'aurais aimé que l'on me prévienne avant.  J'aurais eu besoin de ce mois pour organiser et faire les changements d'adresse nécessaires.  Mais non, vendredi je me suis rendue compte que mon courriel était bloqué.  Les agents ne savent pas quoi faire dès que notre demande sors du plan fixé d'avance.  Aussi, l'agent de vendredi soir, a été arrogant.  J'ai demandé à parler à un supérieur.  Il a refusé disant que c'était lui le plus haut.  Visiblement c'était faux.  Personne ne sait quoi faire avec un ancien client.  La section loyauté n'existe pas avec internet???  Dommage.  Ça aurait été chouette pour moi qu'on me donne la possibilité de garder mon courriel.  Pour vous ce n'est qu'une adresse qui va disparaître, sans conséquence pour vous.  Pour moi, cette adresse était TRÈS importante et je voulais la garder. Le seul qui a été chic a été un technicien, qui vendredi soir a réactivé mon courriel mais que pour 48 heures.  C'est pour cette raison que j'ai téléphoné samedi matin, pour essayer de trouver un autre moyen me donnant un peu plus de 48 heures.  C'est très court et c'est la fin de semaine, je suis occupée.  Mais non, tout ce qu'on me répond, sont les réponses pré-fabriquées du genre, je vous comprend madame mais je ne peux rien faire.  Vraiment? Bravo.  J'ai dit à l'agent samedi matin, si vous ne m'aidez pas à  trouver une solution, je vais faire les changements de courriel ok mais si je fais ça, jamais ne ne reviendrai chez Bell pour internet car je vais me souvenir de ça.  Elle a répondu, ah bon, ok comme vous voulez.  Depuis le temps que je suis cliente franchement, je m'attendais à mieux.  J'aurais accepté une entente possible, par exemple, 5,00$ par mois pour garder ce courriel actif.  Vous savez, une exception pour une cliente de longue date.  Mais non, elle m'a offert un forfait de base à 40$ par mois.  Franchement, vous voulez rire de moi???  Je suis déçue et dégoûtée du service de Bell.  Depuis mon déménagement, je vais de frustration en frustration.  Que l'on soit client avec Bell depuis 15 ans ou une semaine, il n'y a pas de différence.  Aucune considération. Mon conseil?  Faites vos devoirs au service à la clientèle et trouvez une façon de d'accommoder vos anciens clients si vous voulez les garder avec vous.  En ce qui me concerne, il est trop tard ...",1
335939,19-FEB-12,18-FEB-12,Rajni,,en,74.12.189.32,Magicshop@sympatico.ca,14964248,000000123374843,2,2,The main issue was not addressed.  The fact that Bell Mail was constantly showing unavailability -- please try again later. This has happened on numerous other occasions.,2
335940,19-FEB-12,18-FEB-12,Eric,,en,174.91.105.236,jlaramore@sympatico.ca,14968410,000000123371167,5,5,,5
335941,19-FEB-12,18-FEB-12,Yassine,,fr,70.29.255.43,annie.huot@sympatico.ca,14964782,000000123371552,4,5,rien,5
335942,19-FEB-12,18-FEB-12,Neha,,en,65.95.120.151,ron.morrison@sympatico.ca,14971599,000000123374200,5,5,,5
335943,19-FEB-12,18-FEB-12,Jose,,en,184.145.104.49,pegandchris@sympatico.ca,14970902,000000123370312,5,5,,5
335944,19-FEB-12,17-FEB-12,Silumula Swathi,,en,70.29.243.119,lowerypaul@sympatico.ca,14958460,000000123357987,4,5,,5
335945,19-FEB-12,18-FEB-12,Manoranjith,,en,65.95.112.249,shirled@sympatico.ca,14972192,000000123370248,5,5,The service is excellent.  And the people are very patient.,5
335946,19-FEB-12,18-FEB-12,Juan,,en,65.93.149.244,gfulham@sympatico.ca,14967381,000000123372603,5,5,"Your service was totally perfect, however I never really engage in repair conversations with anyone so the probability of recommending Bell would be ""Maybe"".  This has no reflection on the excellent service that I did receive.  Thank you",3
335947,19-FEB-12,18-FEB-12,Fourat,,fr,70.55.135.144,devise2@bell.net,14966358,000000123364628,3,2,"me dire  que jai la fidre 7
",2
335948,19-FEB-12,18-FEB-12,Roshni,,en,74.12.189.32,Magicshop@sympatico.ca,14964252,000000123375812,3,3,"Since Roshni took control of my computer and tried to streamline my programming,I was able to send out the rest of my emails. I will also follow Ethan's chat suggestions to try and keep my inbox cleaner. ",3
335949,19-FEB-12,17-FEB-12,Adalberto,,en,70.31.37.77,ste.hop@sympatico.ca,14962608,000000123356690,4,4,inform me about upgrades to my internet package,3
335950,19-FEB-12,17-FEB-12,Alyssa,,en,70.31.56.109,Nealward@sympatico.ca,14951092,000000123343199,4,5,"I believe that both employees I soke with were extremly efficient, knowledgeable and pleasant",4
335951,19-FEB-12,18-FEB-12,Arianne,,en,70.27.35.140,zsusan90@bell.net,14973506,000000123372961,5,5,,5
335952,19-FEB-12,18-FEB-12,Zishan,,en,76.65.18.147,family.french@sympatico.ca,14966934,000000123372107,4,3,"THis is a comment NOT related to the attitude and assistance of the customer service representative. He was helpful and did try to ascertain the problem with my e-mail as quickly as possible,
More of concern for me is that a malfunction withe the BEll server downloaded more than 500 emails into my OUTLOOK over a period  5 minutes on Friday February 17 about 8:30 am.   THese were emails that had already been sent  over the last 6 months, I am worried that my e-mail data is stored on a server that long and why some but not all were re-sent to me. 
They were not able to tell me  WHY this had happened, except to say that the larger server needed to be refreshed. 
I feel concern that perhaps my security is somehow compromised and also that it is  a nuisance to clear up the mess of 100's of emails.
",3
335953,19-FEB-12,18-FEB-12,Dheeraj,,en,74.14.141.178,mfadan@sympatico.ca,14970098,000000123377152,5,5,,5
335954,19-FEB-12,18-FEB-12,Jose,,en,70.53.111.5,kristya1@sympatico.ca,14969074,000000123375796,3,1,Ensure everything was working properly before leaving,1
335955,19-FEB-12,18-FEB-12,Orlando,,en,64.231.201.12,jsommerville@sympatico.ca,14968676,000000123371626,2,1,Fixed the problem and not having to wait for 24hours.....,
335956,19-FEB-12,17-FEB-12,Eddy,,en,65.94.161.203,bettykubow@sympatico.ca,14952296,000000123348244,4,4,All was done very well.,5
336463,19-FEB-12,18-FEB-12,Ksouri,,fr,70.55.181.109,famille.aubry@sympatico.ca,14966930,000000123370366,5,5,Absolument rien...d'une très grande gentillesse et patience il m'a expliqué ce que l'autre technicien a omis de faire ce qui m'a fait comprendre totalement les procédures. Mon système WI-FI fonctionne à merveille maintenant....,5
336464,19-FEB-12,18-FEB-12,Mohamed,,fr,65.92.222.75,alainccote@bell.net,14964516,000000123372643,5,5,rien ,5
336465,19-FEB-12,18-FEB-12,Jay,,en,50.101.139.97,rlickers@sympatico.ca,14971484,000000123361503,5,5,"At times it can be frustrating trying to resolve a concern, however I found this experience to be productive and pleasant",5
336466,19-FEB-12,18-FEB-12,Asma,,en,174.91.130.33,seastman@sympatico.ca,14972018,000000123374084,5,5,,5
336467,19-FEB-12,18-FEB-12,Chaouki,,fr,50.100.165.25,rca.lavoie@sympatico.ca,14971258,000000123372334,5,4,,5
336468,20-FEB-12,19-FEB-12,Benjamin,,en,184.147.11.125,gailjbrown@sympatico.ca,14976018,000000123389255,5,5,,4
336469,20-FEB-12,17-FEB-12,Edgar,,en,65.95.229.216,fklaiman@bell.net,14955022,000000123343180,,,"The one thing you could do better is actually do the job correctly in the first place.  I'm tired of having to call Bell month after month to have billing errors corrected.  The representatives seem to be trained to be polite, rather than to resolve issues so that they don't keep arising.  This is not a criticism of Edgar -- perhaps he did resolve the issue, which I won't know until I see my next bill -- but rather a criticism of Bell's attitude toward customer service, which seems to be about ""escalating"" issues rather than resolving them.",
336470,20-FEB-12,14-FEB-12,Anne,,en,74.12.3.81,ingok3@sympatico.ca,14917450,000000123271134,2,1,Telephone contact whereby your next level technical support will communicate with me directly if either the problem has not been resolved or I have not heard from them regarding a solution to the problem.,3
336471,20-FEB-12,19-FEB-12,Alvaro,,en,184.148.175.118,jimandlouise340@sympatico.ca,14976814,000000123388755,5,5,,5
336472,20-FEB-12,19-FEB-12,Dilli,,en,64.229.8.69,eniemela@sympatico.ca,14975708,000000123388015,5,5,,5
336473,20-FEB-12,17-FEB-12,Richard,,en,184.144.46.37,prs2@sympatico.ca,14960982,000000123352573,5,5,,4
336474,20-FEB-12,18-FEB-12,Yasmin,,en,184.148.176.54,scott.r@sympatico.ca,14971974,000000123377223,4,4,Change the terrible music when on ehas to wait for long periods to gte a human at the end of the line.,3
336475,20-FEB-12,16-FEB-12,Juan,,en,184.145.111.238,shorty2@sympatico.ca,14949162,000000123328833,5,4,I would like to talk to someone local,4
336476,20-FEB-12,19-FEB-12,Antony,,en,184.148.176.244,harvey.s@sympatico.ca,14976294,000000123381996,5,4,"Nothing, your on-line staff are efficient",5
336477,20-FEB-12,13-FEB-12,Anis,,fr,70.49.76.75,arthur.descoteaux@sympatico.ca,14902504,000000123247999,3,1," 
J'ai été référé mais ça n'a pas fonctionné
Mon interlocuteur de Bell était quand même
bien gentil. J'ai fait venir un technicien",4
336478,20-FEB-12,31-JAN-12,Gregory,,en,174.94.19.145,mgunton@sympatico.ca,14806686,000000122946979,5,5,"I was extemely pleased with the help the gentleman was able to provide I believe his name was Greg. He was very helpful and is the reason I have remained a Bell customer. Please pass this message along to your management and staff that it is through his extra special service and program he was able to provide that will keep us a long term customer. I have been waiting to receive our first invoice to confirm the special offer will in fact be provided. If it does materialize I will become one of your best promoters to ALL my freiends co-workers and family. 
Thanks again for the superior service.

Bill Gunton
32 Fox Hollow Drive
London, ON ",5
336479,20-FEB-12,18-FEB-12,Insaf,,fr,76.71.184.73,isa.syl1@sympatico.ca,14967896,000000123364459,5,5,,5
336480,20-FEB-12,16-FEB-12,Ramzi,,fr,69.157.250.52,bouclaud@sympatico.ca,14939656,000000123332834,5,5,,5
336481,20-FEB-12,19-FEB-12,Rodolfo,,en,69.158.130.62,ajgd.dec@sympatico.ca,14973806,000000123379804,5,5,Nothing,5
336482,20-FEB-12,17-FEB-12,Sofien,,fr,70.26.250.8,jcraby@sympatico.ca,14956578,000000123345783,4,4,,5
336483,20-FEB-12,19-FEB-12,Shyam,,en,76.67.200.247,dorrance@bell.net,14975450,000000123386029,2,1,"While you company does not want to handle any computer problems, I think it would be wise for you to have sufficient expertise to trouble shoot easy problems. Insufficient disc space is not a real hard problem to resolve. I did it myself and I am a real amature.",4
336484,20-FEB-12,13-FEB-12,Hadhemi,,fr,69.156.204.156,lcouture4@sympatico.ca,14907480,000000123251388,5,5,,5
336485,20-FEB-12,18-FEB-12,Cathrine,,en,174.91.173.66,brendan96@sympatico.ca,14965370,000000123377258,4,5,"I know the people speak english, however, if they could slow down when talking it would be easier to understand.  Catherine slowed down when I asked her to.  ",4
336486,20-FEB-12,19-FEB-12,Neila,,fr,70.30.153.30,richard.yves2@sympatico.ca,14979070,000000123384405,4,5,clavardage un peut de misere pas la faute de la conseillier plutot de moi deux tableau ouvert manque expérience avec le clavier lautre conseiller de voix a voix aucun problême par téléphone Merci tres bon service ,5
336487,20-FEB-12,18-FEB-12,Daniel,,fr,70.49.71.70,bhogue@bell.net,14965186,000000123371730,4,5,"Lors de l'installation s'assurer que tous les éléments téléphoniques, internet et audio visuelle correspondent à l'entente de service et qu'ils sont opérationnels. Poste de télévisions (HD et autres), Internet (adresse de courriel fonstionne correctement) etc..",4
336488,20-FEB-12,16-FEB-12,Emmanuel,,en,76.69.31.208,mjward@sympatico.ca,14946532,000000123324545,4,4,,5
336489,20-FEB-12,16-FEB-12,Elmer,,en,69.157.14.106,rosf@sympatico.ca,14948454,000000123326304,5,3,My experience was fine for now but I keep getting kicked off the Internet.,4
336490,20-FEB-12,15-FEB-12,Nisha,,en,174.88.102.124,jkloosterziel@sympatico.ca,14931036,000000123290178,5,5,,5
336491,20-FEB-12,19-FEB-12,Mokhtar,,fr,65.93.129.113,gravelga@sympatico.ca,14976202,000000123386691,5,4,,5
336492,20-FEB-12,09-FEB-12,Melinda,,en,184.151.63.155,t85cobra@sympatico.ca,14891778,000000123165346,4,4,,3
336493,20-FEB-12,15-FEB-12,Andrea,,en,70.24.88.228,muliji@sympatico.ca,14933944,000000123294529,5,4,I was very pleased with the services I received.,5
336494,20-FEB-12,31-JAN-12,Michael,,en,207.164.79.85,ontarioautotruck@sympatico.ca,14807582,000000122962206,2,2,Answered my call in a timely fashion - in person. I really dislike Emily and the automated system Bell has.... I was on hold for several minutes only to learn I was waiting for the wrong department and had to call another number where I had to wait yet again for  several minutes and talk to 5 other people.,2
336495,20-FEB-12,18-FEB-12,Julio,,en,70.29.122.146,wayne.montgomery@sympatico.ca,14973212,000000123368477,4,5,,5
336990,20-FEB-12,14-FEB-12,Radhika,,en,70.29.123.236,m_thurier@bell.net,14919836,000000123281928,4,4,If the person would of showed up for the appointment as promised.,1
336991,20-FEB-12,19-FEB-12,Gautham,,en,67.70.203.234,slleclerc@sympatico.ca,14979764,000000123382962,3,2,I thought I was not to use my internet during line testing (4 hour period) and when I received a call between the indicated time (5 & 6 p.m.) I was told to try using the internet and to call back if I encounter any issues. Still not convinced intermitant issues have been resolved. Not sure if it is Bell's phone line or a problem in my own home!,3
336992,20-FEB-12,18-FEB-12,Julio,,en,174.89.17.217,grundig@bell.net,14967548,000000123372301,5,5,nothing,5
336993,20-FEB-12,19-FEB-12,Mohammed,,en,70.51.216.209,helen_romain@sympatico.ca,14976322,000000123382052,4,3,"I was put on hold for a lengthy time, the music was orchestra... I little bit much, easy listening music may have been more appropriate.",4
336994,20-FEB-12,16-FEB-12,Ibtissem,,fr,174.89.76.91,maggie1959@sympatico.ca,14945618,000000123334601,1,1,"mon problème n'a pas du tout été résolu.  La préposée était très gentille et courtoise, mais apres 2h30 rien n'a été réglé. Mon cas a été traité en investigation et on été supposé me rappeler vendredi , aucun retour d'appel d'un superviseur, j'ai appelle 3 fois vendredi et on a dit qu'on me rappelerais samedi, j'ai appelé samedi on on encore tenté de régler mon problème et j'ai insisté pour qu'un tech vienne à la maison car j'étais certaine que le problème n'était pas à la maison. j'ai parlé avec un superviseur et on voulais fixé mon rdv à lundi, pas croyable, finalement en insistant un tech est venu dimanche et comme je le savais déjà mon problème était dans la boite interconnexion, car comme je disais au support technique ce qui n'est pas normal c'est que le numéro de b1xxx n,était pas le mien, enfin pour dire que le technicien était tres gentil et compétent.  en plus on avait pas la bonne adresse (cela fait 9 mois que je suis déménagé) et le technicien avait sur son bon de travail une installation alors que c'était un trouble. c,est frustant de voir qu'on paie pour ne pas régler le probleme plus que cela, j'ai passé 2h30 au tel jeudi et samedi 2 hr (l'agent nous dit de raccrocher et rappele tout de suite) pour faire voir que l'appel est de courte durée alors que c'est faux. Mauvais service, ",
336995,20-FEB-12,17-FEB-12,Mohamed Alaeddine,,fr,67.68.100.66,benoithudon@sympatico.ca,14952258,000000123354911,1,1,"Voir commentaire pour appel 123350487.
Le technicien n'a pu résoudre le probkème causé par votre technicienne.",2
336996,20-FEB-12,18-FEB-12,Rajni,,en,76.71.30.219,moustafak@sympatico.ca,14970426,000000123375502,2,3,"the phone connection was very bad, and the rep was very inpatient.",4
336997,20-FEB-12,16-FEB-12,Juan,,en,65.95.90.27,kendra_hill@sympatico.ca,14944546,000000123326131,4,4,I was told the problem would be fixed by midnight. Instead my phone was dead for over 6 hours and internet service was not up until a 52 minute call 24 hours later to the Phillipines. The person who helped me was great but it shouldn't have taken that long.,3
336998,20-FEB-12,18-FEB-12,Jacob,,en,65.92.76.228,david.milne@sympatico.ca,14966216,000000123362696,3,3,Agant was very hard to understand.  Strong accent.,3
336999,20-FEB-12,17-FEB-12,William,,en,76.65.143.49,alancadden@sympatico.ca,14951496,000000123352812,5,3,"you need to access a history of my problems and tell me what your fix was.
Each time ,and there have been many,you give me a vague answer with the fix. to date it has not been a permanent fix. Let us hope this is a permenent fix. I trust your fibre cable project will solve my connection problems. Don,t ask me to upgrade my speed/capacity to solve the connection problem.",3
337000,20-FEB-12,15-FEB-12,Dominic,,en,70.49.186.226,jacques.l@sympatico.ca,14930536,000000123308358,5,5,"Dominic was courteous, right to the point, clear with his instructions and patient. No improvement needed :)",5
337001,20-FEB-12,18-FEB-12,Aprajit,,en,136.1.1.104,adfilbey@sympatico.ca,14964432,000000123372790,1,,"I called Bell on Sat Feb 18th and after 25 minutes was transferred to the third person who was with Business services I believe. After speaking with three different people I was disconnected, without any resolution at that time. Someone from Bell did call back and spoke with my wife and they instructed my wife to tell me to call back. I called back on Monday Feb 20th and bounced back between technical support business services and each department did not know what the other department had said or done. I had to repeat everything all over again each time I was transferred. I spent 1 hour on the phone. This was ridiculous. When you add both days phone calls up my total time was 1hr 30min to get my wireless speadstream 6520 replaced. I was getting frustrated with having to explain the issue over and over again. They should have been able to look up immediatley what was typed into the system from the previous call on Feb 18th and just sent out a new DSL modem.",1
337002,20-FEB-12,19-FEB-12,Padala,,en,76.65.186.67,rich.mcclure@sympatico.ca,14979058,000000123380597,1,1,I was suppose to get a service representative come out and fix and issue and I waited all afternoon and nobody ever came.,1
337003,20-FEB-12,16-FEB-12,Naoufel,,fr,65.94.25.46,frbeliveau@sympatico.ca,14942054,000000123319766,5,4,C'est le premier technicien qui comprend facilement et règle un problème en un temps record depuis 10 ans.,4
337004,20-FEB-12,19-FEB-12,Porushotham,,en,70.27.132.109,kentg@bell.net,14977170,000000123378458,5,5,Nothing,5
337005,20-FEB-12,17-FEB-12,Amina,,fr,76.65.123.219,joanne.meunier@bell.net,14956992,000000123351644,5,5,,4
337006,20-FEB-12,19-FEB-12,Alfredo,,en,70.27.26.163,walter004@sympatico.ca,14980455,000000123384792,5,5,nothing,5
337007,20-FEB-12,19-FEB-12,Mindy,,en,70.29.39.114,ilisten@sympatico.ca,14976472,000000123388683,1,1,She hung up the phone on me and didnt attempt to call me back.  Fire her,1
337008,20-FEB-12,19-FEB-12,Ashish Prabhu,,en,70.29.39.114,ilisten@sympatico.ca,14976474,000000123387732,2,2,"Ashiish was a bit rude at first and I fetl he was talking down to me.  He improved as the call progressed.  But I now have to call microsoft to resolve the problem.
Bell gives lousy value for Sympatico. just want you to know.",1
337009,18-FEB-12,17-FEB-12,Rohith,,en,70.26.0.192,jabennett@bell.net,14956340,000000123360357,4,4,Nothing I can think about now.....,5
337010,18-FEB-12,17-FEB-12,Ahmed,,en,74.12.40.209,mjmason@sympatico.ca,14959652,000000123353087,5,5,Not a thing,5
337011,18-FEB-12,15-FEB-12,Porushotham,,en,184.148.76.47,rob_stavroff@bell.net,14935532,000000123292927,5,5,,5
337012,18-FEB-12,15-FEB-12,Diego,,en,184.148.76.47,rob_stavroff@bell.net,14935534,000000123299395,5,5,,5
337013,18-FEB-12,17-FEB-12,Marcus,,en,65.92.207.191,atikokankid@bell.net,14951952,000000123351681,5,5,"There seems to be a lot of people in various businesses that employ people that cannot speak  our English language clearly.
This is the only fault I have with Marcus.When I told him I could not understand him properly he and I had the patience to get the job done.",4
337516,20-FEB-12,28-JAN-12,Manel,,fr,70.51.47.32,claude_227@sympatico.ca,14772274,000000122892809,4,4,,5
337517,20-FEB-12,18-FEB-12,Andrea,,en,64.231.167.247,calmeida000@sympatico.ca,14965490,000000123372730,5,4,,4
337518,20-FEB-12,17-FEB-12,Atoiya,,en,70.52.159.77,cvsmith7@sympatico.ca,14953608,000000123339544,4,4,"nothing,Ryan worked with my concerns & tried to accomodate us the best he could since we are on a very tight budget. so time will tell.  Thank you for now, Ryan.",4
337519,20-FEB-12,19-FEB-12,Danny,,en,69.159.65.167,sj.henderson@sympatico.ca,14979736,000000123381038,4,4,,4
337520,20-FEB-12,18-FEB-12,Guy,,fr,70.30.150.223,juliemw@sympatico.ca,14968718,000000123370372,2,2,Faire plus de vérification afin de résoudre mon problème et le technicien n'a pas à me dire que le forfait que j'ai est désuet... je suis tannée de téléphoner chez Bell j'ai autre chose à faire.  Pourquoi qu'avant d'avoir fibe tv tout était correct alors que maintenant c'est l'enfer sur terre....,2
337521,20-FEB-12,19-FEB-12,Dinesh,,en,67.71.92.193,cranellucci@sympatico.ca,14975016,000000123378686,1,1,Have technicians that speak English clearly,3
337522,20-FEB-12,19-FEB-12,Mohamed Amine,,fr,174.89.251.22,maya.mamarbachi@sympatico.ca,14977976,000000123389337,5,5,C'était parfait...Rien à dire,4
337523,20-FEB-12,19-FEB-12,Tshering,,en,76.70.110.28,dl.robertson@sympatico.ca,14975402,000000123380801,5,5,Nothing this time,4
337524,20-FEB-12,17-FEB-12,Robert,,en,64.228.70.249,d.boutette@sympatico.ca,14953654,000000123347726,5,4,,5
337525,20-FEB-12,18-FEB-12,Asra,,en,76.71.98.72,john.voyer@sympatico.ca,14968520,000000123372796,4,4,,4
337526,20-FEB-12,18-FEB-12,Jay,,en,69.158.87.140,yyzdennis@sympatico.ca,14973456,000000123368475,5,5,"In this call nothing needs to be suggested for better service. The rep was very helpful and friendly, and although the router problem corrected itself by the time I got through, he was willing to stay on the line to make sure it stayed that way, and offered to help me through changing my connection from wired to wireless, and although I declined the additional help with thanks as I didn't have the time at that point, I found that doing it later on my own was as quick and simple and easy as possible, so now my PC desktop and Mac laptop are connected wirelessly. So, bottom line he was very friendly and helpful even though the problem was short lived and sorted.",5
337527,20-FEB-12,19-FEB-12,Vikram Aditya,,en,64.228.208.25,laquerre@sympatico.ca,14977344,000000123389976,5,5,"Vladmir was escellent and patient in explaining everything. Unfortunately not all your technicians are that good. I had phoned earlier, around 9 o'clock and the tecnician was not very pleasant. He actually did not completely solve my problem with sympatico so I had to recall and fortunately got this wounderful technician, who said he was in India.",4
337528,20-FEB-12,15-FEB-12,Ajay,,en,69.158.88.153,robert8458@sympatico.ca,14935558,000000123290512,5,5,"Not a thing,amost helpful & pleasant person.Would ask for him again.",5
337529,20-FEB-12,19-FEB-12,Orlando,,en,76.71.217.52,fand@sympatico.ca,14975808,000000123385276,4,4,"Resolve this issue from happening again...
Still don't understand how my password got changed ""by itself"".",4
337530,20-FEB-12,17-FEB-12,Jenette,,en,70.30.52.89,edemesa@bell.net,14954616,000000123342593,5,5,all good.,5
337531,20-FEB-12,18-FEB-12,Sarra,,fr,70.51.202.118,andre.gingras2@sympatico.ca,14964672,000000123364129,5,5,,5
337532,20-FEB-12,16-FEB-12,Kayla,,en,64.231.16.233,bbusy@sympatico.ca,14939318,000000123315178,4,4,Not such long waits and tooooo many menu's,4
337533,20-FEB-12,18-FEB-12,Abdelhakim,,fr,70.52.27.142,orest.lysymanko@sympatico.ca,14970722,000000123367398,3,4, Il faut s'assurer que les clients Ne sont pas chargé des frais pour le modem de $49.00 sans aucune justification.,3
337534,20-FEB-12,19-FEB-12,Jihene,,fr,174.88.56.95,djamila.ab@bell.net,14975382,000000123379255,5,5,,5
337535,20-FEB-12,16-FEB-12,Olivier,,fr,76.71.238.12,llaurier9@sympatico.ca,14945228,000000123332258,4,4,,4
337536,20-FEB-12,19-FEB-12,Allan,,en,70.30.24.54,hecjoe@sympatico.ca,14976310,000000123389408,5,5,Dealing with Allan was a delightful experience.I found him to be very patient and polite.,4
337537,20-FEB-12,19-FEB-12,Xenia,,en,74.14.38.241,susan.alter@sympatico.ca,14979970,000000123386014,5,5,,3
337538,20-FEB-12,16-FEB-12,Priyanka,,en,65.95.121.251,hbe.gunther@bell.net,14942820,000000123328851,2,1,"My daughter was talking to Priyanka,she tried very much to help but I think needs more experience, she did not really know what to do. In the end she put us on hold for 10-15 minutes, when we were cut off without another word. However on Saturday, Feb 18, 2012 a senior technician came to my house and connected the internet properly. I am very satisfied with his work.Still one question,from my laptop I could print wireless before the switch,not now,it just does not work?Any suggestions?Please! ",4
337539,20-FEB-12,18-FEB-12,Stephanie,,en,70.54.143.44,graham.dann@sympatico.ca,14967508,000000123375119,5,4,,3
337540,20-FEB-12,19-FEB-12,Phillip-Michael,,en,74.15.22.139,thebushs@bell.net,14980144,000000123389914,3,1,"Giving the customer care representatives have the right tools to help solve the problems.  Have had repeated problems with internet access, and the problem is never solved over the phone.",2
337541,20-FEB-12,19-FEB-12,Shroff,,en,70.27.41.206,toby100@sympatico.ca,14980220,000000123380554,5,5,,5
337542,20-FEB-12,19-FEB-12,Priyanka,,en,70.27.41.206,toby100@sympatico.ca,14980222,000000123379725,5,5,,5
337543,20-FEB-12,17-FEB-12,Helenpearl,,en,65.93.179.174,edwgeo26@sympatico.ca,14954642,000000123342887,4,4,,4
337544,20-FEB-12,18-FEB-12,Khaoula,,en,184.145.111.196,quinn_a@sympatico.ca,14971126,000000123361270,3,1,I was told I'd be getting a phone call once some office opened. I had to call back myself at 8pm to find out that it could be 24 to 48 hours before someone got back to me.,1
337545,20-FEB-12,16-FEB-12,Harathi,,en,174.95.193.243,sherrill.lynn@sympatico.ca,14949140,000000123334774,5,5,,5
337546,20-FEB-12,14-FEB-12,Andy,,en,70.53.130.44,cjcraig303@sympatico.ca,14914616,000000123272044,3,3,Too long on hold and why did I have to keep repeating my address/contact information again and again.,3
337547,20-FEB-12,09-FEB-12,Moez,,fr,184.144.142.197,n_sarrazin@sympatico.ca,14888820,000000123171093,5,5,merci pour votre bon services client satisfait .,5
337548,20-FEB-12,18-FEB-12,Sarah,,en,70.30.108.21,gholz@sympatico.ca,14967402,000000123373780,5,5,Time before call answered by retention is ridiculous. Called or was transferred twice and wait was in excess of 15 minutes both time. Also first time transferred to wrong department.,3
337549,20-FEB-12,18-FEB-12,Chaouki,,fr,76.64.114.136,michelle.ducharme@sympatico.ca,14970184,000000123362295,4,5,,5
337550,19-FEB-12,14-FEB-12,Leslee,,en,70.52.174.196,lwyle@sympatico.ca,14919708,000000123265564,5,5,Can't think of a thing.,5
337551,19-FEB-12,18-FEB-12,Cristian,,en,70.54.112.82,paca1@sympatico.ca,14970754,000000123372302,1,1,It would have been nice if I was able to understand him. ,1
337552,19-FEB-12,17-FEB-12,Kiely,,en,64.231.145.19,jdim1@bell.net,14956598,000000123357957,5,5,Nothing service was great,5
335957,18-FEB-12,17-FEB-12,Jordan,,en,67.70.163.47,dbronson@sympatico.ca,14953976,000000123350982,3,2,,3
335958,18-FEB-12,17-FEB-12,Nabiha,,fr,50.100.167.202,stlandry@sympatico.ca,14962692,000000123343678,3,5,,4
335959,18-FEB-12,17-FEB-12,Sana,,fr,174.88.161.113,lisb@sympatico.ca,14958278,000000123341158,4,4,,4
335960,18-FEB-12,17-FEB-12,Eduardo,,en,65.95.209.253,mpimp@sympatico.ca,14959864,000000123354944,4,5,,5
335961,18-FEB-12,15-FEB-12,Darwin,,en,70.29.30.216,cathyhale@sympatico.ca,14927108,000000123295057,5,5,,5
335962,18-FEB-12,17-FEB-12,Estephania,,en,141.0.8.157,ronknox@bell.net,14961698,000000123350062,5,5,nil,3
335963,18-FEB-12,16-FEB-12,Jonathan,,en,174.92.85.58,dawnc0563@sympatico.ca,14940848,000000123329116,4,3,Been more familiar with iMac,4
335964,18-FEB-12,17-FEB-12,Juan,,en,184.144.51.155,claude682@sympatico.ca,14953340,000000123345306,3,2,"hindsight being what it is , if the rep had known that there was a problem here in Canada, in my area that a very important cable had been severed by work crew he may have done the a different senerio, however he advised me that my modem forgot my password and we changed it and the system seemed to have been corrected and I was able to get back on the web,,him not knowing that this issue with the cable was there , not being advised from Bell I believe contributed to this kind of service,,,this being said I believe that the agent did all he could do with the tools and knowledge that was given him",4
335965,18-FEB-12,17-FEB-12,Amine,,fr,216.172.135.164,luc002@bell.net,14958524,000000123349638,5,5,un génie en informatique...,5
335966,18-FEB-12,17-FEB-12,Jessica,,en,174.89.102.78,fourkelly@sympatico.ca,14955070,000000123347184,5,5,"Can't think of one, as long as problem strightened out I'm happy.",4
335967,18-FEB-12,17-FEB-12,Jay,,en,70.24.90.207,hurn@sympatico.ca,14956108,000000123348099,4,4,,5
335968,18-FEB-12,12-FEB-12,Manoj Sandra,,en,174.89.68.254,beth.amador@sympatico.ca,14893876,000000123222013,5,5,,5
335969,18-FEB-12,15-FEB-12,Mukendi,,fr,76.65.104.107,eugenetecnick@bell.net,14928890,000000123292134,5,5,nil,5
335970,18-FEB-12,16-FEB-12,Yazhini,,en,70.30.111.232,jbrisbin@sympatico.ca,14943512,000000123325121,5,5,,5
335971,18-FEB-12,17-FEB-12,Eduardo,,en,69.159.47.48,mary.dont@sympatico.ca,14959092,000000123353432,5,4,"my contact offered channel 3337 TV for silver clasic movies, for $2.50/month it came up while we were on the phone, but not later. My request was about tv,I had called in on the wrong number and was transfered to tv. No problem.",5
335972,18-FEB-12,17-FEB-12,Zahid Ahmed,,en,184.146.84.121,brendahoward@bell.net,14952624,000000123341999,4,4,Resolving the issue on the first call.  It  took three calls to resolve.  ,4
335973,18-FEB-12,17-FEB-12,Amine,,fr,69.22.185.104,abdelmajid.iguermia@sympatico.ca,14951264,000000123354749,5,5,,5
335974,18-FEB-12,17-FEB-12,Yassine,,fr,174.93.231.24,legaultr002@sympatico.ca,14958098,000000123352912,5,5,"Au lieu que je doive rappeler... vous auriez dû me prévenir que je ne recevrais pas le modem promis. En d'autres mots, être proactif. Merci.",5
335975,18-FEB-12,17-FEB-12,Gregory,,en,70.27.31.136,al.meagher@sympatico.ca,14951470,000000123345112,5,4,"I originally requested a change in billing on January 24 and even though the customer service rep informed me everything was looked after, nothing was changed on my account, so I called back Feb. 16 and again the change was not entered correctly into the computer.  I called the THIRD time on Feb. 17 and hopefully the change has gone through now.  You need to train your customer service people so they know the systems they are working with!! ",3
335976,18-FEB-12,17-FEB-12,Temsu,,en,70.48.211.102,sheila.m@sympatico.ca,14962302,000000123350615,5,4,"Temsu was extrememly helpful and did solve the problem; however, several previous representatives over the last several weeks have also solved the problem - for awhile. The problem then recurs and another rep solves it - for awhile. Perhaps this time it is solved permanently, in which case, I bless Temsu. If it is not, I would like to be able to connect with someone who has the expertise and the authority to look at the ""big picture"" and figure out what the real problem is and fix it permanently. Failing that, I will be switching providers. I do want to stress that my frustration is not with Temsu - he was terrific. It is with the system.",3
335977,18-FEB-12,17-FEB-12,Cesilia,,en,67.68.137.254,uluce@sympatico.ca,14963418,000000123341536,4,3,"you done your best i'am an elder,not to sharp,still learning thanks anyway,
",5
335978,18-FEB-12,16-FEB-12,Karen,,en,65.92.149.143,fredylim@sympatico.ca,14942066,000000123324367,4,4,Send separate emails on fee changes prior to the rate change.,5
335979,18-FEB-12,17-FEB-12,Diego,,en,74.14.20.221,fbarletta@sympatico.ca,14954942,000000123341506,3,4,Could have been friendlier,4
335980,18-FEB-12,17-FEB-12,Shyam,,en,184.144.50.137,edgar.smith@sympatico.ca,14954618,000000123338108,5,5,"The experience was wonderful, he walked me through resetting the modem to get my internet connection up and running again.  Although my connection did go down again, I was able to do it myself this time.  Turns out, that there were some technical issues in my area that were causing the outage, so it was nothing he could have done about it.

Thanks, ",5
335981,18-FEB-12,17-FEB-12,Luis,,en,70.49.173.201,pat.dwyer@sympatico.ca,14960528,000000123339625,5,5,Can't think of a thing!,5
335982,18-FEB-12,17-FEB-12,Eduardo,,en,76.69.4.109,rhmatthews@sympatico.ca,14961388,000000123350654,3,4,should not have happened,2
335983,18-FEB-12,17-FEB-12,Samuel,,en,64.231.90.220,lynne.lake@sympatico.ca,14958604,000000123342836,5,5,NOTHING,5
335984,18-FEB-12,17-FEB-12,Arcadius,,en,65.93.176.160,agudgeon@sympatico.ca,14951406,000000123354447,5,5,"Your representative gave me great customer service! He was pleasant, patient,knowledgeable,efficient and thorough. Great customer service! ",5
335985,18-FEB-12,06-FEB-12,Basker,,en,70.49.23.145,melanie.schmidt@sympatico.ca,14875684,000000123082915,1,1,We actually went all week with no internet which was very inconvenient. i was asked to troubleshoot procedures on the phone 3 times and no one believed my answers. Perhaps have availability in your bell stores for checking modems to see if they are working and offer equipment in the stores to buy so that you don't have to wait 5-10 business days for equipment,1
335986,18-FEB-12,17-FEB-12,Sudhakar,,en,65.92.100.120,carol.gerry@sympatico.ca,14952956,000000123342174,5,5,Person I talked to very knowledgable and helpful.,
335987,18-FEB-12,15-FEB-12,Dixitulu,,en,70.53.41.128,gf_logo@sympatico.ca,14929522,000000123306889,2,2,"please tell your technicias to star from the simplest part, we lost to many time trying to solve the problem focused on my computer, not in the signal",3
335988,18-FEB-12,15-FEB-12,Sulochana,,en,70.53.41.128,gf_logo@sympatico.ca,14929524,000000123309288,2,2,"I was the one who suggested the solution to solve my problem, and when i made this call to let your staff know the result, i was put on hold two times when the problem was in my modem, now I'm still working without wireless internet (with an old modem) and I don't know when this problem is going to be solved.",3
336496,21-FEB-12,20-FEB-12,Daniel,,en,174.95.139.53,triton1921@sympatico.ca,14992828,000000123406793,,,"There was no call at 6:06:13 PM on Monday, February 20, 2012 (reference 123406793).  I was at my niece's birthday dinner.  Annie (XZ536) phoned me at 4:45 p.m., & brought Daniel (XY884) on the line.  XZ536 should not have placed the call at this time; I was unprepared, as was XY884 due to XY884's system being put through an upgrade.  XY884 did resolve the issue at 4:45 p.m.  Again, there was no call at 6:06 p.m.--I left the house at 5:40 p.m. and did not return until nearly 8:00 p.m.  No one else was home during this timeframe.  The entire family was out together.",1
336497,21-FEB-12,20-FEB-12,Karen,,en,64.229.238.246,jannty@bell.net,14986272,000000123399053,4,4,The person in the call center resolved the problem by switching me from Bell to Windows live mail. She was not able to resolve the problem with the Bellmail. I would rather yse Bell mail which worked fine untill I started to use new e-mail address.,3
336498,21-FEB-12,20-FEB-12,Mathew,,en,67.70.87.83,dlindsay4472@sympatico.ca,14983990,000000123405248,5,5,I can't think of anything that would have improved on Mathew's outstanding service,5
336499,21-FEB-12,20-FEB-12,Ibtissem,,fr,174.93.234.160,aaboulet@sympatico.ca,14981056,000000123391849,3,,"Juste avoir un service d'expert,de vraie experts !mon prochain appel chez Bell,sera de me désabonner sur tout mes services de Bell même si cela fait plus de 8 années que je suis avec vous,parceque ça fait plusieurs heures que je perd avec vous.",1
336500,21-FEB-12,16-FEB-12,Hussain,,en,174.95.139.53,triton1921@sympatico.ca,14950144,000000123320314,1,1,"Both Meshal (6021099) and Jo Jo (EY05359) told me the issue was with the outside line, which needed replacing.  Both stressed I did NOT need to be home. Feb 17 at 10:43 a.m., I received a call from dispatch, saying a tech needed access to our house (ticket #9941591).  Dispatch asked if I was on my way home, because the Bell tech would wait.  Since I was at the neighbour's, I was able to be home by 10:48 a.m.  Of course, there was no Bell tech here.  I phone Bell, spoke with Rebecca (EY03236), who told me the ticket was closed.  When I became upset and asked how that was possible, she transferred me to Annie (XZ536) who confirmed the ticket was closed and scheduled yet another appointment with a Bell tech.

I spend my life sitting around waiting for Bell technicians!!! ",1
336501,21-FEB-12,19-FEB-12,Stanley,,en,76.71.238.155,boheare@sympatico.ca,14974400,000000123383008,5,5,Have a more user friendly instruction to resolve outlook email issues that just seem to appear for no apparent reason.,
336502,21-FEB-12,20-FEB-12,Fourat,,fr,76.64.24.88,diane.guilbert@bell.net,14983910,000000123398497,5,5,Rien,5
336503,21-FEB-12,20-FEB-12,Souhail,,fr,70.30.175.100,tonycuglietta@bell.net,14992758,000000123396861,1,1,,1
336504,21-FEB-12,20-FEB-12,Mohammed,,en,76.65.102.102,garabet00@sympatico.ca,14985052,000000123394455,5,5,,5
336505,21-FEB-12,20-FEB-12,Amine,,fr,76.69.193.227,lise.gagnon5@sympatico.ca,14987956,000000123399727,4,4,,3
336506,21-FEB-12,18-FEB-12,Mithila Maraj,,en,184.147.130.124,jbji@bell.net,14968146,000000123376913,5,5,I spoke to two CSR's The level one CSR said she couldn't help me and so transferrd me to a level 2 CSR who was very helpful,5
336507,21-FEB-12,20-FEB-12,Mohamed Abdelkader,,fr,70.52.85.33,erredoc@sympatico.ca,14984502,000000123401088,4,5,,4
336508,21-FEB-12,20-FEB-12,Paolo,,en,64.229.187.53,dbauermann@sympatico.ca,14983702,000000123394768,4,4,,4
336509,21-FEB-12,20-FEB-12,Jay,,en,174.95.148.167,caladhu@bell.net,14982674,000000123392218,5,5,Without exception.....nothing!,5
336510,21-FEB-12,17-FEB-12,Jordan,,en,76.70.45.99,mjprebble@sympatico.ca,14959654,000000123342984,4,4,"This last experience was much more satisfactory than previous ones, which involved 2.5 hours on the phone, disconnects, long times on hold, etc. I told Jordan of my previous torment and he seemed to hear me and make it better and I believe the issues may be sorted.

I dreaded having to call Bell Cust. Service, but Jordan was good.   ",3
336511,21-FEB-12,20-FEB-12,Hugo,,en,174.91.35.141,pp.monette@sympatico.ca,14990436,000000123403816,5,5,Bell service has improved.,5
336512,21-FEB-12,20-FEB-12,Leslie,,en,70.27.87.157,wilfandbarb@sympatico.ca,14993222,000000123396812,5,4,,4
336513,21-FEB-12,20-FEB-12,Wahida,,fr,70.30.211.207,realise7@sympatico.ca,14990728,000000123394666,3,3,,5
336514,21-FEB-12,20-FEB-12,Med Salah,,fr,70.55.207.171,r.cleroux@sympatico.ca,14990534,000000123403349,4,4,Baisser les prix.,4
336515,21-FEB-12,17-FEB-12,Zishan,,en,184.146.102.101,lesmar@sympatico.ca,14958140,000000123342528,4,4,At this piont I have no suggestions,5
336516,21-FEB-12,20-FEB-12,Julie,,en,69.156.144.231,rgipp@bell.net,14990834,000000123411661,5,5,,5
336517,21-FEB-12,20-FEB-12,Mehdi,,en,70.27.143.111,pierre.lamoine@sympatico.ca,14990306,000000123402701,5,5,Send us in writing a confirmation of the arrangement,4
336518,21-FEB-12,20-FEB-12,Ines,,fr,174.92.240.151,huguettes@sympatico.ca,14985878,000000123401488,5,5,tout est parfait,5
336519,21-FEB-12,20-FEB-12,Preethi,,en,64.229.184.136,nkerhardt@sympatico.ca,14989748,000000123395368,4,4,,5
336520,21-FEB-12,20-FEB-12,Samia,,fr,70.53.192.41,rbouvier@sympatico.ca,14990674,000000123393275,3,2,"Que l'on fasse diaparaître de mon compte de janvier 2012 ce 2e compte au montant de 124,00$ sous le no 202622737, au nom de Jean-Milot J. Georges,payable le 1er mars.
Je ne connais pas cette personne et je suis le seul utilisateur des services téléphonique et internet à mon adresse.
 
On me dit que c'est tout simplement une erreur de la part de Bell.
Si ce n'est que cela,pourquoi Bell ne corrige-t-il pas son erreur immédiatement? ",4
336521,21-FEB-12,20-FEB-12,Kim,,en,204.225.12.10,foxmg@sympatico.ca,14984788,000000123403008,4,3,Not put unnecessary and unagreed-to charges on my bill in the first place.  This has nothing to do with the customer representative who took the call that generated this survey.,
336522,21-FEB-12,16-FEB-12,Valerie,,en,209.162.233.152,skraemer@sympatico.ca,14949266,000000123332177,1,1,,1
336523,21-FEB-12,20-FEB-12,Ashwini,,en,64.229.66.58,gerald.land@sympatico.ca,14985176,000000123397326,5,4,,5
336524,21-FEB-12,18-FEB-12,Orlando,,en,216.191.72.153,erik.lau@bell.net,14966844,000000123368004,1,1,"- original tech who installed my Fibe 25 access did not install a filter, causing connection problem for an entire week.  Please provide training to technician so they can install the product correctly the first time.",2
336525,21-FEB-12,19-FEB-12,Iris,,en,68.179.34.225,gloriallanos@sympatico.ca,14976162,000000123388475,5,5,,5
336526,21-FEB-12,15-FEB-12,Carlton,,en,76.65.30.125,nickupton@sympatico.ca,14934096,000000123301434,4,3,Each visit seems to create a different problem.,3
336527,21-FEB-12,17-FEB-12,Silvia,,en,74.15.93.58,vernebarr@sympatico.ca,14963536,000000123340296,3,4,,5
336528,21-FEB-12,20-FEB-12,Anis,,fr,70.30.200.179,micheline.tessier@sympatico.ca,14989104,000000123394451,4,5,,5
336529,18-FEB-12,17-FEB-12,Pierre,,en,69.158.82.230,dmiller8@sympatico.ca,14954306,000000123347818,5,5,,5
337014,18-FEB-12,13-FEB-12,Mahmoud,,fr,184.107.108.42,midoumoudi@bell.net,14908614,000000123240600,5,5,voila,5
337015,18-FEB-12,17-FEB-12,Mukesh,,en,74.15.25.111,jellacott@sympatico.ca,14956706,000000123357407,5,5,Very pleased with his help,5
337016,18-FEB-12,15-FEB-12,Arcadius,,fr,76.65.104.107,eugenetecnick@bell.net,14928892,000000123289007,5,5,,5
337017,18-FEB-12,16-FEB-12,Ahmed,,fr,76.71.193.87,marcelle.boivin@sympatico.ca,14945754,000000123325612,3,4,"que le prix soit ajusté au même critère que les g que j'ai rajoutés.
Merci",4
337018,18-FEB-12,17-FEB-12,Wissem,,en,174.88.116.141,r.cadieux@sympatico.ca,14961040,000000123360219,5,5,Warn about the modem firmware upgrade. Had to reboot it several times to get it to work.,4
337019,18-FEB-12,17-FEB-12,Anne,,en,74.14.152.145,maureen.mccartney@sympatico.ca,14959172,000000123358183,5,5,Nothing.  Annie was AMAZING!,5
337020,18-FEB-12,15-FEB-12,Franssesca,,en,70.24.107.7,m.coates@sympatico.ca,14932666,000000123298234,1,1,Better expertise. The advice I was given caused my computer to shut down and I had to pay $146.90 to a repair shop to get it started again,2
337021,18-FEB-12,17-FEB-12,Med Amine,,fr,76.69.174.173,albert.verret@sympatico.ca,14951506,000000123347099,5,5,,5
337022,18-FEB-12,16-FEB-12,Mahesh,,en,70.31.42.8,buky@sympatico.ca,14939834,000000123319736,1,1,you could have solved the problem I was having.  I will need to phone back for the 3rd time.,2
337023,18-FEB-12,17-FEB-12,Mahender,,en,76.70.76.161,roderick.haney@sympatico.ca,14961650,000000123344490,1,1,"Investigated more closely the problem rather than fobbing me off to ""settings in your computer's mail application (mac Mail)...this is the same behaviour i have from Apple.",1
337024,19-FEB-12,17-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14952444,000000123358048,5,4,,4
337025,19-FEB-12,17-FEB-12,Myriam,,fr,76.69.174.151,lparent7@sympatico.ca,14958466,000000123342131,5,5,"J'ai été surprise de la rapidité d'avoir une personne à mon service au téléphone. Bravo et continuez à vous rendre accessible à votre clientèle.Cepengant vous faites une grosse faute lorsque vous demandez de rentrer les 6 CHIFFRES: IL VOUS MANQUE UN ""S"". Merci de cette attention ",5
337026,19-FEB-12,17-FEB-12,Gopi,,en,184.145.27.10,renesam@sympatico.ca,14961334,000000123358010,4,4,,5
337027,19-FEB-12,18-FEB-12,Faqria,,en,76.64.151.209,mink0819@bell.net,14970248,000000123367618,5,5,,5
337028,19-FEB-12,18-FEB-12,Ana,,en,174.95.57.137,hmjsocha@sympatico.ca,14967750,000000123368638,5,5,,4
337029,19-FEB-12,18-FEB-12,Makram,,en,184.147.129.52,pdragffy@sympatico.ca,14970894,000000123375351,3,3,,3
337030,19-FEB-12,12-FEB-12,Mokhtar,,fr,174.89.98.165,pierreberge@bell.net,14899292,000000123228768,4,4,,5
337031,19-FEB-12,18-FEB-12,Rahma,,fr,65.94.224.184,poirierjg@sympatico.ca,14971044,000000123362285,4,5,rien de plus,5
337032,19-FEB-12,18-FEB-12,Chamseddine,,fr,65.94.224.184,poirierjg@sympatico.ca,14971046,000000123366431,4,5,,5
337033,19-FEB-12,18-FEB-12,Imen,,fr,184.144.205.111,jacquesm049@sympatico.ca,14968024,000000123361740,2,1,"Votre système de boîtes vocales est atroce, ça fait un mois que nous avons des problèmes et nous irons vers Vidéotron",1
337034,19-FEB-12,18-FEB-12,Kevin,,en,184.151.63.214,jamesluckett7@sympatico.ca,14968070,000000123365789,4,4,"It took 47 minutes for a rep to come on the line. If we could live without Bell, we would change in a heartbeat.",2
337035,19-FEB-12,18-FEB-12,Rebeca,,en,91.137.20.132,antunovic@sympatico.ca,14964826,000000123377360,1,3,people who understand english!,2
337036,19-FEB-12,18-FEB-12,Geetha,,en,70.50.54.92,jobe02@bell.net,14968460,000000123369012,3,3,Ensure your internet tools for employees indicate that Performance is NOT available in my area so that we do not oversell customers.  The one thing that would have made me delighted would be to be able to provide/ provision higher speed as was slod to me.  I certainly can not recommend Bell Internet in this area of Chatham.,1
337037,19-FEB-12,18-FEB-12,Rajni,,en,70.27.134.34,lomrao@sympatico.ca,14969444,000000123364347,5,5,Nothing,5
337038,19-FEB-12,18-FEB-12,Saifeddine,,fr,174.91.242.138,heleneprieur@sympatico.ca,14967710,000000123362305,5,5,"Engager d'autres persones comme M. Saifeddine, il a tout fait et plus encore pour répondre à ma demande en plus de m'instruire sur beaucoup d'aspects concernant l'Internet.",5
337039,19-FEB-12,18-FEB-12,Nandhini,,en,67.68.36.97,sprayfoam@bell.net,14972364,000000123361363,5,5,,5
337040,19-FEB-12,16-FEB-12,Casey,,en,174.91.67.127,sbroomfield1977@bell.net,14948896,000000123323037,4,4,,3
337041,19-FEB-12,18-FEB-12,Ravi,,en,76.67.107.50,d-crawford@sympatico.ca,14966078,000000123366827,4,4,,4
337042,19-FEB-12,18-FEB-12,Irfan,,en,174.88.19.94,cgravelle8@sympatico.ca,14965694,000000123364370,4,4,,4
337043,19-FEB-12,18-FEB-12,Ricardo,,en,76.64.45.84,palcamo@sympatico.ca,14970762,000000123377632,4,2,,4
337044,19-FEB-12,18-FEB-12,Sourour,,fr,174.93.148.89,dav1d@bell.net,14966196,000000123365264,5,5,PLus de transparence pour le service de facturation,3
337045,20-FEB-12,18-FEB-12,Mario,,en,70.49.70.218,drbasia@sympatico.ca,14966574,000000123373915,1,1,,1
337046,21-FEB-12,19-FEB-12,Sylvain,,fr,184.145.151.150,e.dugal@sympatico.ca,14975558,000000123386768,4,4,"Avoir une meilleure connaissance avec MAC OSX.
J' utilise un iMac ""27  OSX 10.6.8 et Safari 5.1.2.

Je peux dire que le technicien a reussi a me rebrancher.Il a meme pris son portable et moi j'ai essaye avec mon portable PCwindows et cela fonctionnait mais rien avec mon Mac OSX.

Une fois que le technicien soit parti je ne pouvais pas me connecter avec mon mac mais avec mon portable PCwindows oui, je pouvais.

J'ai decide de regarder ca...

Avec mon mac, la page 'GOOGLE.COM' ne voulait pas s' afficher.Apres un certain temps, une fenetre est apparue et un message me demande de faire le diagnostic de mon reseau et ma connection j'ai fait click et maintenant cela fonctionne. ( la fenetre venait de safari et osx et non google).

TECHNIQUEMENT LE PROBLEME A ETE RESOLU...
OUI MA CONNECTION EST REVENUE...
MAIS C"" ETAITPAS SUR LE BON ORDINATEUR...
DONC OUI pis NON",3
337047,21-FEB-12,20-FEB-12,Rim,,fr,70.30.212.211,louise.aubrey@sympatico.ca,14988074,000000123393520,1,1,etre un peu plus patient et surtout ne pas lever le ton sur ton client aucun respect face au client desoler,1
337048,19-FEB-12,17-FEB-12,Sowmya,,en,184.148.177.171,rblefort@sympatico.ca,14961230,000000123349650,2,,"Over a week ago I called because my modem AC adapter failed.  Bell then failed to send a replacement.  Since I work from home Bell failed to allow me to work.
  
I've had enough.  The $8K I spend with bell is about to go ....I apologize....your business is clearly not important to you",1
337049,19-FEB-12,18-FEB-12,Kanchumarthi,,en,70.27.138.139,tgasselbergs@sympatico.ca,14972742,000000123368070,4,5,,4
337050,19-FEB-12,18-FEB-12,Mohamed,,fr,67.68.29.86,r.lacoursiere@sympatico.ca,14971140,000000123367176,5,4,rien de plus.,3
337051,19-FEB-12,18-FEB-12,Anusha,,en,65.92.191.155,larry.rivers@sympatico.ca,14969170,000000123369753,4,4,,3
337052,19-FEB-12,14-FEB-12,Rashika,,en,70.54.53.26,vpacione@sympatico.ca,14924534,000000123280187,1,1,"fix the problem, have someone from Canada working on it.",1
337553,19-FEB-12,17-FEB-12,Arthur,,en,70.50.110.92,sherma_p@bell.net,14962332,000000123338013,5,4,,5
337554,20-FEB-12,20-NOV-11,Noureddine,,fr,174.94.121.53,lebld@bell.net,14040162,000000121367988,5,5,"Tres bon service de la part du conseiller.  Il a vraiment tout essaye mais le modem etait mort.  Le seul problem l'echange du modem par la poste seulement, ca a ete rapide mais j'aurais aime la possibilite d'aller dans un magasin bell pour faire l'cahnge plus rapidement ou un centre de reparation...",5
337555,20-FEB-12,19-FEB-12,Manel,,fr,65.93.3.204,lucpilon@bell.net,14977614,000000123379814,1,1," J'ai vraimant un problème de vitesse
selon un vrai spécialiste nous avons une vitesse de 1.72mbps. pourtant nous devrions avoir entre 8 à 10 mbps, mais au sevice à la clientèle on nous dit que tout est normal alors qui dit vraie le test est fais part : julienjoussesolutions fais hier soir 19h30. Se n'ai pas la première fois que cela arrive si vous regarder notre dossier et jamais le service bell à corriger le problème on pense sérieusement retourner chez vidéotron. On paye pour un service mais vraimant votre service est pourrie (service è la clientèle compris). quand pourrons nous parler a quelqu'un de compétant chez-vous et qui connait la solution au problème pas une boite vocale.",1
337556,20-FEB-12,19-FEB-12,Naim,,fr,206.47.78.150,serbib@sympatico.ca,14979598,000000123380113,3,3,,3
337557,20-FEB-12,18-FEB-12,Maria,,en,184.146.73.150,anncoburn@sympatico.ca,14964762,000000123365076,3,3,Stayed and tested that the hook up was complete,3
337558,20-FEB-12,18-FEB-12,Sulochana,,en,74.14.17.194,wclo@sympatico.ca,14973226,000000123377106,2,2,"The person after spending about an hour on the phone attempting to resolve the issue could not identify the problem, but just passing the matter to a higher level person to take my call, and that person could not resolve the issue and ultimately passed me back to another person at the lower level, to whom I had to explain every thing all over again. Ultimately he told me that it might be a line problem and set up an appointment for the lines-department to do a service call the next day. Eventually, the technician came at the appointed time the next morning, did some testing and found out that the BELL supplied modem/router was malfunctioning, and he changed another one for me. The matter is finally resolved.",3
337559,20-FEB-12,18-FEB-12,Ritwik,,en,74.14.17.194,wclo@sympatico.ca,14973224,000000123377486,2,2,"Please see my reply under your Reference #123377486. I do not know whether this representative ""Ritwik"" was the person who arranged the lines-department to do the service call in the next morning. If that is him, he needs to be praised for his efficiency and diligence for understanding the matter.",3
337560,20-FEB-12,19-FEB-12,Selim,,fr,70.29.199.202,shenley@sympatico.ca,14979674,000000123386634,4,4,,4
337561,20-FEB-12,19-FEB-12,Ibtissem,,fr,70.29.199.202,shenley@sympatico.ca,14979676,000000123387019,3,3,Mon problème fut partiellement résolue. Je doit refaire un nouvel appel de service pour régler mon problème de connectivité.,3
337562,20-FEB-12,19-FEB-12,Mitchell,,en,50.101.152.221,stanleyipkiss@bell.net,14979872,000000123379392,2,1,"









have your computer systems fixed",2
337563,20-FEB-12,19-FEB-12,John,,en,70.52.140.214,newsbouy@sympatico.ca,14978388,000000123382944,5,5,I also need to reset my password to access my sympatico emails ....this I forgot to ask your employee to help me with...the experience was excellent for me!,5
337564,20-FEB-12,17-FEB-12,Nabil,,fr,70.26.253.224,chantal_desrochers@sympatico.ca,14953122,000000123353712,2,1,"Cher Mr. John DiNardo, &#8232;Vice-président &#8232;Expérience client
Je suis une cliente fidèle à Bell mais complètement étonnée du manque de coordination de vos services. La main gauche ne sait vraiment pas ce que fait la main droite.  Ma situation est trop longue pour vous la décrire ici mais même votre système ci-haut parle de mon appel a 17:43:50 alors qu'il était plutôt 16:43 car je me souviens d'avoir téléphoner pour aviser que le technicien était passé chez moi avant l'heure fixé pour sa visite soir entre 17:00 et 21:00. Sans compter  le rendez-vous fantôme de samedi...

J'attends le technicien ce matin qui n'est pas encore arrivé... (entre 8 et midi qu'on m'a confirmer samedi matin) !  Ile-des-Soeurs vous savez là ou vous avez votre gros bureau Bell.  Etant une ancienne employée de BELL je crois que je vais mettre ma sentimentalité de côté et je regarde les forfaits Videotron et Telus cet après midi.

Chantal Desrochers

",2
337565,20-FEB-12,19-FEB-12,Paul-Henri,,fr,64.229.50.22,claude.lafrance@bell.net,14974878,000000123387968,5,5,Moins d'attente et ne pas passer par un système de simulation de voix.,4
337566,20-FEB-12,19-FEB-12,Aswathy,,en,64.228.143.181,ctcgirl@sympatico.ca,14975036,000000123384413,5,5,nothing,5
337567,20-FEB-12,19-FEB-12,Murali,,en,174.95.140.230,l.zimmerman@bell.net,14977310,000000123386629,5,5,I wish the service would be in Canada.,5
337568,20-FEB-12,19-FEB-12,Prem,,en,70.27.45.79,bobnkitty@bell.net,14974392,000000123386415,5,5,,5
337569,20-FEB-12,19-FEB-12,Ricardo,,en,70.54.23.220,kathy.corken@sympatico.ca,14977130,000000123385982,5,5,"I did have a little difficulty in understanding Ricardo and had to ask him to repeat several things.  It may have been he was speaking quite fast.

However, a little time after getting off the phone the problem started again both on Explorer and Google Chrome.  It is now working on Google Chrome however I will call again later to have the Bell net problem resolved permently.

KC",5
337570,20-FEB-12,18-FEB-12,Susy,,en,174.89.27.169,lmsclisizzi@sympatico.ca,14969432,000000123371282,5,5,Nothing,5
337571,20-FEB-12,15-FEB-12,Sofien,,fr,70.30.148.164,sylvie.larochelle49@bell.net,14936910,000000123305935,5,5,,4
337572,20-FEB-12,19-FEB-12,Anis,,fr,67.68.143.64,julie348@sympatico.ca,14977026,000000123385266,4,4,,5
337573,20-FEB-12,19-FEB-12,Rym,,en,70.24.172.150,louisecossette@sympatico.ca,14977568,000000123383906,5,5,,5
337574,20-FEB-12,19-FEB-12,Joseff,,en,50.101.251.52,rietmuller@sympatico.ca,14979104,000000123382031,5,5,"nothing in this instance -joseff answered all my questions.
have had some very disappointing experience with Bell in Jan - cutting off my internet in error - caused me sig inconvenience -took over a week to get it sorted out. But all has since been resolved",4
337575,20-FEB-12,18-FEB-12,Med Wacef,,en,184.145.111.196,quinn_a@sympatico.ca,14971128,000000123376073,,2,"I noticed my internet wasn't working when we got up Saturday morning, I only found out during this call that it would be 24 - 48 hours from my initial call before someone would get back to me. Turns out the problem was due to a technician who disconnected the line possibly by mistake and he/she didn't bother making sure the line was put back in the right spot.",1
337576,20-FEB-12,18-FEB-12,Claudia,,en,64.231.7.14,dsoobrian@sympatico.ca,14966604,000000123369880,5,4,,5
337577,21-FEB-12,20-FEB-12,Sudheer,,en,174.91.64.75,lamado1@sympatico.ca,14987638,000000123412185,5,4,,5
337578,21-FEB-12,20-FEB-12,Aprajit,,en,184.145.69.95,rick.wiggins@sympatico.ca,14990918,000000123408072,5,5,,5
335989,18-FEB-12,17-FEB-12,Rym,,fr,76.65.165.202,franco.bneuf@bell.net,14955128,000000123338560,5,4,rien,5
335990,21-FEB-12,20-FEB-12,Vijayashanti,,en,70.29.109.187,adrian.foster@sympatico.ca,14981166,000000123397355,5,5,"Not much. Ms. Vishiyanta (sorry, I don't recall the spelling) was extremely helpful and knowledgeable.
Best,
amf",4
335991,21-FEB-12,20-FEB-12,Ana,,en,76.71.93.90,a.kennedy@bell.net,14981028,000000123408240,3,3,"Phone tech could have used good Canadian/American English; otherwise seemed competent.",4
335992,21-FEB-12,20-FEB-12,Bryan,,en,70.51.226.86,elalis@sympatico.ca,14984346,000000123400525,5,5,,5
335993,21-FEB-12,20-FEB-12,Kay,,en,69.158.173.38,laclaire.oyster@sympatico.ca,14987600,000000123400107,4,4,You could have ensured that the modem fee had been waived as promised via my original call to Bell in January so I did not have to call back. Both Arif and Kheyta? were very polite and helpful though. I appreciate their patience.,4
335994,21-FEB-12,20-FEB-12,Ksouri,,fr,70.55.85.130,mgv.gregoire@sympatico.ca,14989034,000000123403202,5,4,rien,5
335995,21-FEB-12,20-FEB-12,Med Aymen,,fr,70.55.85.130,mgv.gregoire@sympatico.ca,14989036,000000123396954,4,4,,4
335996,21-FEB-12,20-FEB-12,Mehdi,,fr,70.55.85.130,mgv.gregoire@sympatico.ca,14989038,000000123404290,5,5,,5
335997,21-FEB-12,18-FEB-12,Cristobal,,en,50.100.55.44,rbelliveau000@sympatico.ca,14971242,000000123376294,1,2,Called Back,
335998,21-FEB-12,20-FEB-12,Mario,,en,24.150.27.109,ruthette@bell.net,14991324,000000123409169,5,5,NO,5
335999,21-FEB-12,13-FEB-12,Akrem,,en,184.148.178.80,jj.baisor@sympatico.ca,14906564,000000123239493,5,3,"Your rep was excellent and did what he could to solve my problem. When he realised that a higher technical level of competence was required, he took the necessary steps. Tech called me back later, unfortunetaly I was away. 
 I can only connect Sympatico manually: start>panel>internet connection> sympatico>connect. Perhaps you can help?",5
336000,21-FEB-12,20-FEB-12,Souhail,,fr,174.95.119.133,lucille.potvin@sympatico.ca,14988148,000000123396575,5,5,Rien à redire,5
336001,21-FEB-12,20-FEB-12,Med Karim,,fr,174.92.231.122,france.patrick@sympatico.ca,14984802,000000123409477,5,5,rien,5
336002,21-FEB-12,20-FEB-12,Nawel,,fr,184.144.227.175,gpoirier@bell.net,14985398,000000123395681,5,4,,4
336003,21-FEB-12,20-FEB-12,Yao,,en,174.91.56.245,jasonv@sympatico.ca,14986294,000000123406789,1,1,stop outsourcing outside of Canada,1
336004,21-FEB-12,20-FEB-12,Gustavo,,en,70.24.4.253,nessie.mcguinnes@sympatico.ca,14989636,000000123403067,4,4,,4
336005,21-FEB-12,21-FEB-12,Ramzi,,fr,76.65.82.20,yanndupuis@bell.net,14993362,000000123413104,2,1,"obtenir la vitesse internet que je payes!
j'ai actuellement 2.6 m/sec
et je payes pour 7meg !",3
336006,21-FEB-12,20-FEB-12,Anne,,en,74.14.114.217,nlkwong@sympatico.ca,14989754,000000123405069,1,1,Hire another representative that know what they are doing,1
336007,21-FEB-12,01-FEB-12,Zee,,en,64.231.181.148,pgevans@sympatico.ca,14821976,000000122995570,1,1,Followed through on the resolution that was given in the conversation with your representative.  I was given an amount owing and assured that a credit would be applied to my account.  The credit was not applied.,2
336008,21-FEB-12,17-FEB-12,Viency,,en,206.130.173.60,gabriellaanjou@bell.net,14955256,000000123343419,1,1,you really need staff that are more knowledgeable and thorough in the information they provide. the client should not have to repeat over again something that the staff is not seeing or overlooking and only discovers in much later in the conversation that the client was right and that this staff person should have noticed in the first place.  ,1
336009,21-FEB-12,20-FEB-12,Jorge Alberto,,en,67.68.103.181,emoroman@bell.net,14984444,000000123409231,1,1,BELL DOES NOT LIVE UP TO ITS PROMISES. I COMPLETED ANOTHER SURVEY WHICH I COMPLAINED THAT THE BELL TRACKER DOES NOT WORK!!!  IT STOPPED WORKING ON FEBRUARY 18. WHY IS IT TAKING SO LONG!!!!  THE OTHER THING I DO NOT LIKE IS THAT I CANNOT REGISTER FOR INTERNET NOTIFICATION.  I HAVE TRIED AT LEAST 5 OR 6 TIMES AND EACH TIME I GET AN ERROR MESSAGE!!! I MENTIONED IT TO YOUR BELL REPRESENTATIVE (AS WELL AS THE PROBLEM THAT BELL TRACKER DOES NOT UPDATE AT ALL) AND I WAS TOLD THAT BELL WAS DOING MAINTENANCE. THAT IS A LAUGH.  HOW LONG DOES IT TAKE TO DO MAINTENANCE???  WHEN GOOGLE DOES MAINTENANCE IT TAKES JUST A FEW HOURS!!! BELL IS TAKING DAYS!!!,1
336010,21-FEB-12,20-FEB-12,Salvador,,en,67.71.66.226,greg.wierenga@bell.net,14985448,000000123412553,4,1,Fix the slow internet issue.,1
336011,21-FEB-12,20-FEB-12,Seshadri,,en,70.50.221.197,mgholland@sympatico.ca,14989012,000000123408301,5,5,I was completely satisfied,5
336012,21-FEB-12,20-FEB-12,Adalberto,,en,65.93.197.42,derekjune@bell.net,14983848,000000123411240,4,4,"We appreciate the 'prompt' responses and 'friendly' way in which we, as Seniors, have been treated. ",5
336013,21-FEB-12,20-FEB-12,Angie,,fr,70.51.30.132,glecavalier2@bell.net,14985334,000000123395743,5,5,Ne pas procéder par message enregistré pour nous demander de vous faire part de notre degré de satisfaction,5
336014,21-FEB-12,14-FEB-12,Denise,,en,70.31.114.226,mcpharand@sympatico.ca,14920444,000000123272302,5,4,,5
336015,21-FEB-12,20-FEB-12,Edwin,,en,174.92.88.72,menzot@sympatico.ca,14988970,000000123405793,4,5,Nothing to add specifically.,5
336016,21-FEB-12,19-FEB-12,Fathi,,fr,65.92.180.104,maheux.louis@sympatico.ca,14977740,000000123388984,3,,,3
336017,21-FEB-12,20-FEB-12,Alberto,,en,70.53.214.126,ronpearce@bell.net,14991170,000000123395574,5,5,,5
336018,21-FEB-12,20-FEB-12,Jose,,en,64.231.114.207,mpvitale@sympatico.ca,14989452,000000123411758,5,5,Jose from San Salvador was super helping me and correcting the problem...he  was  wonderful.I could understand him and did not have to repeat anything. Bell should get more people like him.,5
336019,21-FEB-12,18-FEB-12,Shinoj,,en,69.156.154.66,lloyd.mcgladrey036@sympatico.ca,14969414,000000123376544,4,4,,4
336020,21-FEB-12,20-FEB-12,Salim,,fr,174.93.249.101,aline.borduas@sympatico.ca,14981404,000000123403929,4,4,"je ne suis pas sastisfait de la vitesse de bell.
paie pour 7 mb mais recoie selement 3.7mb",2
336021,21-FEB-12,20-FEB-12,Srinivasan,,en,70.26.36.147,aross65@bell.net,14981770,000000123401187,4,1,Problem was inadvertant loss of e-mail accounts. Your reps were not able to effect temporary access to those accounts so that important information could be copied over to new accounts.,3
336022,21-FEB-12,20-FEB-12,Walid,,fr,65.94.84.166,foujoyeux@bell.net,14984782,000000123405093,5,5,,5
336023,21-FEB-12,20-FEB-12,Daniel,,en,76.71.151.114,dkewles@sympatico.ca,14983976,000000123404539,3,2,You need to resolve issue with your system before mine can be resolved.     I am waiting for a follow up call to finally resolve isues.,4
336024,21-FEB-12,17-FEB-12,Imen,,fr,67.68.69.32,retaye@sympatico.ca,14961348,000000123352975,4,3,,4
336025,21-FEB-12,20-FEB-12,Moez,,en,76.67.89.152,christopher_brown@sympatico.ca,14983086,000000123403859,5,2,My address is with hotmail-- that is where the problem is.  Could you please help to get a sympatico adress like my husband. ,5
336530,19-FEB-12,18-FEB-12,Maria,,en,184.144.44.212,wafljo@sympatico.ca,14973168,000000123368420,4,3,"Find a way to restore the contents of my inbox, which disappeared on Feb. 14.  Maria told me it could not be done.  However she successfully transferred my contacts list from Outlook Express, which we have deleted, to Microsoft Outlook.",4
336531,19-FEB-12,18-FEB-12,Irfan,,en,76.69.15.219,lesara@sympatico.ca,14969268,000000123364806,4,3,,3
336532,19-FEB-12,19-FEB-12,Cathrine,,en,174.95.10.207,ray6@sympatico.ca,14971224,000000123377959,5,5,,5
336533,19-FEB-12,17-FEB-12,Zishan,,en,65.94.58.190,briangordonbenjamin@sympatico.ca,14952640,000000123352078,1,1,I was on the call for more than 2 hours the first representative I couldn't understand and he turned me over to his supervisor who corrected the problem in les than 15 minutes. ,1
336534,19-FEB-12,18-FEB-12,Radhika,,en,174.92.48.206,toygun@sympatico.ca,14972888,000000123376974,4,5,hard to understand her english,5
336535,19-FEB-12,18-FEB-12,Hector,,en,65.94.62.148,jessie.cat@sympatico.ca,14968288,000000123376943,5,5,Hector was especially patient and he was very skilled in how he handled my inquiry. He solved my problem and he handled everything very professionally.  I hope that the results of this survey is passed along to Hector.  Employees need to know how customers feel.Thank you so much. Barb B,5
336536,19-FEB-12,18-FEB-12,Chaabane,,fr,76.69.176.11,richard.arial@bell.net,14971384,000000123376929,5,5,,5
336537,19-FEB-12,18-FEB-12,John,,en,174.95.70.208,ftalag@sympatico.ca,14967140,000000123368301,5,5,,4
336538,19-FEB-12,18-FEB-12,Naveed,,en,206.172.98.139,wahoo.squidge@bell.net,14973174,000000123374018,5,5,,4
336539,19-FEB-12,17-FEB-12,Yassine,,fr,174.93.180.193,marc.bujold@sympatico.ca,14958848,000000123340381,5,5,Dans ce cas rien de plus. Tout était sans reproche.,5
336540,19-FEB-12,17-FEB-12,Harjeeth,,en,184.147.58.130,carlocjs@sympatico.ca,14952936,000000123341312,4,4,,4
336541,19-FEB-12,18-FEB-12,Andrew,,en,74.14.25.28,stampers@sympatico.ca,14972396,000000123361979,5,5,Nothing,5
336542,19-FEB-12,17-FEB-12,Victor Gabriel,,en,76.68.97.141,franklin@sympatico.ca,14955150,000000123348792,4,3,Can't think of anything,5
336543,19-FEB-12,18-FEB-12,Pierre,,en,184.146.67.58,jbrimblecombe@sympatico.ca,14968154,000000123374039,5,5,Nothing,4
336544,19-FEB-12,18-FEB-12,Casey,,en,174.95.112.185,vwuong@sympatico.ca,14973160,000000123362158,4,4,none,5
336545,19-FEB-12,17-FEB-12,Silvia,,en,64.231.82.25,jd.hack@sympatico.ca,14956582,000000123337488,3,4,"We recognize that the customer care representative must go through a check list of possible reasons for our problem; however, there seemed to be a focus on the problem relating to our computers (all under two years old) rather than our almost six year old modem. We had to insist on speaking to the next level up to get the go ahead to exchange modems. The process to convince this to the customer care representative took around ten minutes. Please note, in our opinion, this is a PROCEDURE problem, not a problem with the customer care representative.",4
336546,19-FEB-12,18-FEB-12,Nisha,,en,174.93.29.178,ccrane@sympatico.ca,14965654,000000123363861,3,5,Some difficulty with the heavily accented english,4
336547,19-FEB-12,18-FEB-12,Temsu,,en,174.93.28.128,jkissack@sympatico.ca,14968402,000000123369699,5,5,"I only needed a modem, having arranged with your office that I would use my own router.  Your rep upon arriving did not know this -- it would create a better impression if your installation staff had known that I didn't need a router.  We got it sorted, and I""m completed happy -- but since you asked about how to do better...",4
336548,19-FEB-12,18-FEB-12,Vladimir,,en,64.229.159.185,fern.bourque@sympatico.ca,14966986,000000123376819,5,5,,5
336549,19-FEB-12,18-FEB-12,Mohamed Alaeddine,,fr,174.91.17.221,lyse.sguin@sympatico.ca,14969588,000000123363110,5,5,,5
336550,19-FEB-12,18-FEB-12,Ayoub,,fr,67.68.169.124,dfortin11@bell.net,14966366,000000123371934,5,5,"Rien, très satisfait mais je n'ai pas encore reçu le nouveau téléchargent de 60 gegabytes.",5
336551,19-FEB-12,14-FEB-12,Kevin,,en,174.89.132.51,johntaraleblanc@sympatico.ca,14918366,000000123264015,2,2,"-wait time!!!!!!!!!
-amount of times I have had to call about the same issue
-departments knowing what is going on in other departments",1
336552,19-FEB-12,18-FEB-12,Basker,,en,174.89.17.157,banjo046@sympatico.ca,14965000,000000123366366,3,2,"When I turn on my e-mails, I am still asked to fill in my password in French.( A language I do not use). Internet explorer keeps shuting down. When this happens I have to close and try again. It usualy works on the second try. It is very annoying and should not be happening. ",3
336553,19-FEB-12,18-FEB-12,Mitchell,,en,70.48.163.155,bljokic@sympatico.ca,14965256,000000123363794,5,5,Nothing,5
336554,19-FEB-12,18-FEB-12,Reuben,,en,184.145.87.94,locon@sympatico.ca,14969436,000000123362038,4,4,Service was fine.,4
336555,19-FEB-12,18-FEB-12,Padmanaban,,en,184.145.87.94,locon@sympatico.ca,14969438,000000123363119,4,4,Service was fine.,4
336556,19-FEB-12,18-FEB-12,Reuben,,en,174.91.237.101,clord01@sympatico.ca,14965958,000000123365230,,1,Stop assuming that you're right and I'm a complete idiot,
336557,19-FEB-12,18-FEB-12,Sajid,,en,174.94.45.201,dbhymus@sympatico.ca,14966254,000000123374566,5,5,send me a cup oup of coffee to have with this gentleman ..he was so personable..,5
336558,19-FEB-12,18-FEB-12,Med Ali,,fr,70.53.156.249,caroline.gendreau@bell.net,14965580,000000123372265,5,5,,4
336559,19-FEB-12,17-FEB-12,Fairin,,en,70.26.58.128,jsacchetti@bell.net,14957258,000000123348693,5,5,ms. Fairin helped me to understand how my internet use worked.  This was not explained to me when I originally signed up nor is it exhaustively explained on the internet usage site. ,4
336560,19-FEB-12,18-FEB-12,Christopher,,en,64.231.190.186,pineorchard30@sympatico.ca,14971004,000000123361698,4,,"   Tech services at Bell and Rogers both say this problem resides with the other, but the problem persists. Christopher could not have done a better job; please do not fault him.
  
   I may 'fix' this by simply switching to Rogers; it has gone on long enough. Canadians pay some of the highest Internet rates in the world and this problem simply should not be languishing this long.",3
336561,19-FEB-12,14-FEB-12,Ridha,,fr,70.29.145.136,renerrr@bell.net,14922350,000000123267486,4,4,,4
336562,19-FEB-12,18-FEB-12,Jacqueline,,en,65.93.44.179,rmorent@bell.net,14971498,000000123367828,5,5,,4
336563,19-FEB-12,17-FEB-12,Ibtissem,,fr,70.26.243.29,pascale.legault072@sympatico.ca,14960514,000000123359421,5,5,,5
336564,19-FEB-12,18-FEB-12,Elvis Francisco,,en,76.67.31.93,malikhan@sympatico.ca,14969694,000000123371197,4,4,less waiting online,4
336565,19-FEB-12,18-FEB-12,Bryan,,en,70.24.246.87,MIROSLAW.TRACZ@bell.net,14964244,000000123369484,4,5,"I was very satisfied ,agent handle call very well,he was patient and apologized for waiting.",5
336566,19-FEB-12,18-FEB-12,Islem,,fr,174.92.238.205,carolle.daigle@sympatico.ca,14965586,000000123369604,4,4,,5
336567,18-FEB-12,17-FEB-12,Karen,,en,70.49.245.142,pinobetancort@bell.net,14960870,000000123351829,4,4,,3
337053,19-FEB-12,18-FEB-12,Michael,,en,184.145.77.66,sharondhawkins@sympatico.ca,14972144,000000123372242,4,4,Since I agreed to purchase modem for 49.95 one time fee and I hadn't been informed earlier that I could do this by bell I could have had my 2 mos fees of $4.95 ea reversed just for this yr due to being advised after 2 mos into the yr. as it took a problem with internet service to find this out.,4
337054,19-FEB-12,17-FEB-12,Victor Gabriel,,en,184.151.63.152,btrimble@sympatico.ca,14952750,000000123339003,5,4,"Nothing -- he was courteous, informed,very helpful,etc. and went out of his way to help me and solve my concerns. This is particularly important to me as I have had an incredible difficult time over the past several weeks in receiving solid information and direction from previous Bell staff.",
337055,19-FEB-12,18-FEB-12,Alfredo,,en,70.30.55.5,tomclancy@bell.net,14972850,000000123377540,5,4,Al was very helpful in providing good direction and assistance to satisfy my request. hope to have the good fortune meeting with him again in the future should I require aasistance. very pleasent and courteous. please thank him again for me. Tom ,5
337056,19-FEB-12,17-FEB-12,Jerome,,en,69.156.95.102,jbrown49@bell.net,14956554,000000123349114,4,4,,4
337057,19-FEB-12,18-FEB-12,Nayeem,,en,184.144.42.196,GordonK@bell.net,14964202,000000123376647,2,2,have emplotes that speak english fluently.  have employees who will take a minute to hear what problem is.,3
337058,19-FEB-12,16-FEB-12,Eric,,en,70.29.123.26,rmbeyers@sympatico.ca,14948262,000000123330485,5,3,My wimax service apparently is being discontinued - I have never received written notice of this with details.Since hotmail runs my sympatico.ca email - It seems unreasonable to lose this address after all these years,3
337059,19-FEB-12,16-FEB-12,Viency,,en,70.30.110.27,carplaxton@sympatico.ca,14940032,000000123319750,4,4,,5
337060,19-FEB-12,17-FEB-12,Adalberto,,en,192.75.172.1,elcam@sympatico.ca,14954682,000000123359135,3,2,Hard to know.,3
337061,19-FEB-12,17-FEB-12,Nisha,,en,184.144.77.197,klkreba@bell.net,14957748,000000123336745,4,4,"The reps arranged for a service call the same day, after detecting a problem. Good service.",4
337062,19-FEB-12,17-FEB-12,Sylvain,,en,184.145.122.75,d.kritz@sympatico.ca,14953664,000000123339355,5,5,,5
337063,19-FEB-12,17-FEB-12,Loyda,,en,184.144.15.165,esregan@sympatico.ca,14954818,000000123342408,5,4,Fix the problem on the other computer at the same time.,4
337064,19-FEB-12,18-FEB-12,Karla,,en,70.27.77.240,jvhickey@bell.net,14968740,000000123366947,5,4,patience-very,5
337065,19-FEB-12,17-FEB-12,Mouna,,fr,76.67.214.213,luciit@sympatico.ca,14958546,000000123343450,5,5,"Tout a été parfait. J'ai souvent eu à me plaindre du service, surtout à cause de la langue, mais cette fois, Mme Mouna a été à la hauteur: patiente et compétente.",4
337066,19-FEB-12,18-FEB-12,Suresh kumar,,en,70.49.29.243,jackiesuitor@bell.net,14968004,000000123372444,5,5,,5
337067,19-FEB-12,15-FEB-12,Jalel Eddine,,fr,76.64.241.251,monicalali@bell.net,14933802,000000123306421,5,5,,4
337068,19-FEB-12,15-FEB-12,Jamel,,fr,76.64.241.251,monicalali@bell.net,14933804,000000123306828,5,5,,5
337069,19-FEB-12,15-FEB-12,Victoria,,fr,64.231.236.118,tacouhi@sympatico.ca,14936940,000000123301770,4,4,,4
337070,19-FEB-12,16-FEB-12,Juan,,en,174.92.52.197,grmartinez@bell.net,14942598,000000123332101,1,1,,2
337071,19-FEB-12,15-FEB-12,Nicholas,,fr,174.89.225.156,pierrettemorin@bell.net,14934782,000000123293486,5,5,,5
337072,19-FEB-12,16-FEB-12,Med Amine,,fr,69.157.89.74,gaston.delisle@bell.net,14942218,000000123327325,1,1,"Lors du changement de Vidéotron à Bell il y a un an, la dame qui m'a fait adhérer au service Internet Bell me confirmait que j'aurais la même vitesse que j'avais avec Vidétron, soit  5 à 6 mgs et je n'en ai que 2 megs, ce qui veut dire que j'ai un intermédiaire et non un vrai haute-vitesse comme elle me garantissait.  Ceci est de la fausse représentation de la part de Madame.  ",2
337073,19-FEB-12,16-FEB-12,Joseph,,fr,69.157.89.74,gaston.delisle@bell.net,14942220,000000123328001,1,1,Voir message précédent et situation persiste après avoir discuté avec une personne (directeur) au service à la clientèle pour me faire dire que je ne peux avoir plus que 2 megs.,1
337074,19-FEB-12,18-FEB-12,Andy,,en,174.95.97.178,marstons82@sympatico.ca,14969894,000000123362581,4,5,nothing,4
337075,19-FEB-12,17-FEB-12,Diego,,en,74.14.129.231,djwoodhead@sympatico.ca,14954274,000000123337977,5,5,you need more people avabileto service people sooner as i waited 45 min ,4
337076,19-FEB-12,17-FEB-12,Ravi,,en,74.15.86.158,systse@sympatico.ca,14962890,000000123349988,5,5,,5
337077,19-FEB-12,18-FEB-12,Gopinath,,en,70.31.96.253,rimmerbp@sympatico.ca,14971430,000000123376448,5,5,Not a thing -all was well done and appreciated,5
337078,19-FEB-12,17-FEB-12,Mohamed,,fr,64.228.80.118,mbmc@bell.net,14959224,000000123355639,1,1,"Le lendemain j'avais toujours le même problème c.a.d. lorsque je veux ouvrir un courriel: exemple pour ce sondage, je suis incapable de l'ouvrir j'ai comme réponse application introuvable. L'autre problème depuis 2 jours quand j'ouvre mon ordinateur, c'est beaucoup trop lent pour avoir mon écran. Là si je peux vous répondre, c'est le technicien que je viens d'appeler qui l'a ouvert. Si lui peut l'ouvrir pourquoi pas moi, car avant je n'avais aucun problème pour ouvrir mes courriels et pour avoir mon écran c'était rapide. Et le technicien à qui je viens de parler doit être un incompétent, car il me dit d'appeler Microsoft ou un technicien. Pourant je n'ai aucun prolème de lire mes courriels personnels ou de faire des recherches sur Google. Il m'a aussi dit que window live mail ne fonctionnait pas, quand je viens de lui dire que je peux ouvrir mes courriels personnels ça fonctionne très bien. ",1
337079,19-FEB-12,18-FEB-12,Sara,,en,76.68.129.97,karlem.lindsay@sympatico.ca,14968850,000000123375891,5,5,call was handled very satisfactory by Sarah and resolved my problem,5
337080,19-FEB-12,18-FEB-12,Majdi,,fr,70.49.93.202,tremblay_s@sympatico.ca,14972914,000000123368437,5,5,,4
337081,19-FEB-12,18-FEB-12,Amel,,fr,76.67.194.237,annie.luc@sympatico.ca,14964784,000000123375204,3,1,Que la ligne ne me raccroche pas au nez. Je n'ai pas plus parlé au service auquel on m'a transféré.,1
337082,18-FEB-12,17-FEB-12,Ryan,,en,74.15.148.110,jeroen.heijl@sympatico.ca,14956748,000000123351360,4,4,"If he could have offered a better retention discount than $10 off for 12 months (The price of $49.95+taxes for 60GB bandwidth limit after 12 months is not as good as some competitors who offer lower monthly rates and/or higher/unlimited bandwidth limits).
Otherwise Ryan was excellent, had a clear voice and adequately explained the terms of canceling the home phone service. The guy deserves a pat on the back.",3
337083,18-FEB-12,16-FEB-12,Yves,,en,64.231.227.131,johnjanzen@sympatico.ca,14944050,000000123322360,5,5,NOTHING,4
337084,18-FEB-12,16-FEB-12,Kurt,,en,69.156.111.24,sowatt@bell.net,14949376,000000123312954,5,5,Nothing. The representative was very helpful ,5
337085,18-FEB-12,17-FEB-12,Lahouari,,fr,70.29.190.89,rollandclaudette@sympatico.ca,14961680,000000123345710,5,5,,5
337579,21-FEB-12,20-FEB-12,Fatma,,fr,69.156.66.57,jplallier@sympatico.ca,14986982,000000123393589,2,1,"Je loue mon router de Belle Canada. or, il fonctionnait très bien mais depuis que j'ai un MAC de table, je dois me brancher manuellement sur un réseau BELL804 car mon ordo ne retient pas le nom etc de mon réseau...J'ai passé une heure au téléphone avec votre conseillère, on a tout fait: rien. Je suis allé chez mon vendeur de MAC, MICROLOGIC à Québec: eux disent que c'est un problème de router...
le deadlock total.  On fait quoi ?",
337580,21-FEB-12,20-FEB-12,Devakanthan,,en,70.50.67.132,margaretporter@bell.net,14988490,000000123392094,5,5,,5
337581,21-FEB-12,20-FEB-12,Carolina,,en,207.164.79.32,david.fimio@sympatico.ca,14983654,000000123394255,1,2,Listen then do your job,1
337582,21-FEB-12,17-FEB-12,Yahia Isameddine,,fr,65.92.249.248,gaubry@bell.net,14955344,000000123351804,2,1,"Une solution m'a été donner, mais on a pas réglé mon problème de base, celui qui consistait a envoyé des courriels a partir de Window Live Mail.",2
337583,21-FEB-12,20-FEB-12,Nejib,,fr,70.29.220.161,claireo8@sympatico.ca,14983120,000000123402812,5,5,,5
337584,21-FEB-12,20-FEB-12,Carolina,,en,65.93.119.226,ecgruber@sympatico.ca,14984258,000000123401248,5,5,"***  I did NOT phone Bell, nor did I speak with anyone called Caroline!
JIM, ID 6043943,phoned me at 7:50 p.m.!!!

This gentleman was very polite, listened while I listed my complaints and frustration regarding previous ""service"" by your tech. assistant, and my praise of some of your other staff, and has restored my faith in your company.

Based on him, and John, ID6048193, and Jay, ID6043945, I would have no qualms about continuing with Bell.

HOWEVER, incompetent Tech Support personnel should be better trained to lose their egos and request aid and information from more qualified, if they are unsure of something...",4
337585,21-FEB-12,20-FEB-12,Reuben,,en,70.55.14.184,lorbrock@sympatico.ca,14988034,000000123398926,5,5,,5
337586,21-FEB-12,20-FEB-12,Carolina,,en,74.14.149.56,jsurgey@sympatico.ca,14987010,000000123397239,5,5,Nothing - the Senior Tech. who called me was not only curteous and polite but most knowledgeable - she solved the problem that eluded the 2 agents and the man who came to my home.,5
337587,21-FEB-12,18-FEB-12,Diego,,en,184.147.132.135,nestic@sympatico.ca,14970544,000000123366701,4,4,"I prefer to make corrections with the help of tech support, rather than engage in ""remote desktop"" services.  I find remote repairs to be an extreme invasion of privacy and also I want to give permission regarding changes to my computer.  For some reason the desktop service did not work properly, so Diego kindly & patiently offered the verbal tech support I was looking for, to resolve my issue(s).",5
337588,21-FEB-12,20-FEB-12,Hakim,,fr,69.156.162.56,ffortin_14@sympatico.ca,14984722,000000123399929,4,4,,4
337589,21-FEB-12,20-FEB-12,Anis,,fr,69.157.132.136,Harton1@sympatico.ca,14980840,000000123400509,5,5,,5
337590,21-FEB-12,16-FEB-12,Emmanuelle,,fr,174.93.149.19,afontaine_34@sympatico.ca,14938494,000000123311566,4,4,baissé vos prix,4
337591,21-FEB-12,20-FEB-12,Vijay,,en,76.69.8.54,pfolkers@bell.net,14990244,000000123396472,4,2,I was calling in response to a voicemail message I received that said a technician would be out to our house to install the internet.  It was already installed and Vijay was not able to tell me why the call came through.,4
337592,21-FEB-12,20-FEB-12,Claude,,en,65.95.207.206,bodea@bell.net,14982380,000000123402934,1,1,"Had someone who knew something about wireless respond to my question. The person treated me as if I were really stupid AND when I asked to speak to someone who might be able to help me, he told me the problem was solved. But it wasn't. I called again when the problem arose again, which I knew it would, and got someone who ""seemed"" to be able to assist me. We'll see.
You next question is about recommending Bell. I generally get VERY good service from Bell. This  experience angered me, because the person was so condescending and had no clue how to  help me; but I would continue to use Bell. I wouldn't want this experience again though.",4
337593,21-FEB-12,20-FEB-12,Linda,,fr,50.100.109.3,franois_albert@sympatico.ca,14984896,000000123395076,5,4,,4
337594,21-FEB-12,20-FEB-12,Jean-Gardy,,en,65.95.207.206,bodea@bell.net,14982382,000000123404865,4,4,"This was the second person I contacted because the first person had no idea how to help me. This person was polite and seemed knowledgeable. He suggested I needed a second ""box"" with the wireless package I have and is having it sent to me. Hopefully this will help to resolve my problem.
The only thing I'm concerned about is that I've had this particular wireless package for quite some time and I've had one or two issues along the way. No one ever asked if I had two modems or routers. I've always been asked the colour of my modem and that's all. If there should have been two ""boxes"" (the attendant asked me if I had another ""box"" besides the white modem) all along, how could I not have known that.
I have no idea if this will fix the downloading problem I'm having. Hopefully it will.
The next question asks how likely I am to recommend Bell. I have had ""issues"" in the past and they have been resolved well through Bell. Yesterday, I had to put up with an assistant who could not help me but tried to convince he had; and then I had a professional person who is sending along something that is supposed to solve the problem. If it works, I'll be satisfied, of course; but if it does not, well.... So for now, I'll have to respond Probably. That could change.",4
337595,21-FEB-12,20-FEB-12,Sandra,,en,174.88.6.80,alexanderscott@sympatico.ca,14981362,000000123391490,4,4,,4
337596,18-FEB-12,17-FEB-12,Abul Karam,,en,70.31.101.37,moharec@bell.net,14959756,000000123359597,4,4,It took too long to resolve the problem problem  ,4
337597,18-FEB-12,12-FEB-12,Katherine,,fr,184.145.154.146,shebert005@sympatico.ca,14900378,000000123234659,5,5,,5
337598,18-FEB-12,09-FEB-12,Maria,,en,70.24.93.162,sii1@sympatico.ca,14891200,000000123163605,2,2,Fix my problem.,2
337599,18-FEB-12,15-FEB-12,Christopher,,en,70.31.43.125,vinceandmoni@sympatico.ca,14937594,000000123306427,5,5,Nothing at all.,5
337600,18-FEB-12,17-FEB-12,Ahmed,,en,76.64.213.193,tharon.riley@sympatico.ca,14963082,000000123360220,4,4,nothing,5
337601,18-FEB-12,17-FEB-12,Jeff,,en,65.94.200.227,rheal.lamothe@sympatico.ca,14961378,000000123343487,3,3,"You could have solved my problem completely. I'm not sure you have. For some reason my account had been cancelled. I did not authorize this! Although the cancellation notice was removed, I am not sure this could not happen again.",2
337602,18-FEB-12,16-FEB-12,Zied,,fr,70.26.111.85,pierre.laplante@bell.net,14947598,000000123333857,3,3,"Pour instalattion de l'antivirus pas Bell exige windows XP SP2 ou subsequent,mon ordi a window 2000. J'aurai aimé que Bell puisse m'envoyer un antivirus compatible à window 2000.  ",4
337603,18-FEB-12,13-FEB-12,Mohammed,,en,98.149.246.66,steve.clarkson@bell.net,14911078,000000123238328,5,5,Nothing,5
336026,20-FEB-12,18-FEB-12,Nadia,,fr,70.52.27.142,orest.lysymanko@sympatico.ca,14970720,000000123366769,1,1,"L'appel a été transféré et j'attendais toujours être servi pour renversé des frais non justifié.

Il fallait que je rappele.",2
336027,21-FEB-12,17-FEB-12,Anne,,en,76.64.141.233,lhucal@sympatico.ca,14958162,000000123351466,3,3,The CSR should ask the size of the home.  The Bell wireless/router they sent is undersized for our home.  This should be a first question of the CSR.,3
336028,21-FEB-12,20-FEB-12,Salvador,,en,74.14.199.16,rayfuse.bruce@sympatico.ca,14990632,000000123408544,5,5,,5
336029,21-FEB-12,16-FEB-12,Chekib,,fr,207.253.47.178,pauline.malenfant@sympatico.ca,14947382,000000123329490,3,1,On m'a dit qu'un technicien senior me rappellerait samedi mais en vain.,
336030,21-FEB-12,17-FEB-12,Sam,,en,64.231.21.249,kayvon@bell.net,14957526,000000123345447,3,4,"Unfortunately, it took too much time.  Eventually
everything was set up, but it took time.
My comments on finally reviewing my bill:
Additional one cent was charged on HST rounding
amount to nearest Dollar. This is robbery!
Bell should be giving their customers an incentive
for clients to switch to paperless billing like a $1.00
discount or something like instead of ""We will charge you $2.00 and you will like it.""  This is
not presenting a carrot to the Customers, but an
order!  Just a little rude I think!",3
336031,21-FEB-12,20-FEB-12,Shri Hari,,en,207.164.226.2,melaniezuzarte@sympatico.ca,14988956,000000123395932,1,1,hire tech support people that speak englih properly. i was on the phone with a rep for an hour and he had to repeat questions to me more than 3 times because i could not understand what he was saying.  it was frustrating and nerve wracking.  i hate bell canada.  you people suck and provide horrible customer service.,1
336032,21-FEB-12,18-FEB-12,Elizabeth,,en,69.158.161.49,dmpatterson545@sympatico.ca,14966472,000000123373334,5,5,"She did everything I could ask for she completely professional, helpful, patient explained bell's position very well. Elizabeth was her name I think was terrific, No complaints.",4
336033,21-FEB-12,18-FEB-12,Suresh kumar,,en,174.91.230.56,Barbara.Markland@sympatico.ca,14964166,000000123375080,5,5,make the whole experience easier,4
336034,21-FEB-12,20-FEB-12,Jay,,en,76.64.40.175,bjlake@sympatico.ca,14982268,000000123393307,5,4,,5
336035,21-FEB-12,17-FEB-12,Kanchumarthi,,en,184.145.122.113,llyon_home@sympatico.ca,14958352,000000123355930,3,3,"added the option of going to pick-up an adaptor at a bell store given it was Friday, and a Stat holiday Monday.",4
336036,21-FEB-12,16-FEB-12,Krishidhar,,en,70.27.54.100,haamen@bell.net,14942720,000000123326411,5,5,NOTHING  ALL  WAS  PERFECT.. THANK YOU.,5
336037,21-FEB-12,19-FEB-12,Nelly,,en,174.91.6.3,trutledge@sympatico.ca,14980290,000000123385082,5,5,nothing,5
336038,21-FEB-12,20-FEB-12,Daniel,,en,70.24.175.129,jrc_associates@sympatico.ca,14986990,000000123391422,5,5,Get rid of the second class technical support provided by the overseas call centres.,3
336039,21-FEB-12,20-FEB-12,Tony,,en,70.55.206.64,pk.poon@sympatico.ca,14990352,000000123393608,4,4,None!,2
336040,21-FEB-12,20-FEB-12,Nizar,,fr,64.229.215.190,engival.a@sympatico.ca,14984450,000000123408664,1,1,"Avoir une personne plus intéressé à règler mon problème qu'à vouloir me vendre un nouveau forfait (que je viens de canceller no.123429384) et aussi quelqu'un que l'on peut comprendre et que lorsqu'il nous transfère à quelqu'un autre, cette autre personne ne nous fait pas recommencer la même chose que précédemment !!! La seule chose positive fut votre technicien Bell qui est venu chez moi, lui au moins il savait ce qu'il faisait !!!",1
336041,21-FEB-12,20-FEB-12,Moez,,fr,184.145.171.154,desbienspascal@bell.net,14983856,000000123401230,4,4,,4
336042,21-FEB-12,20-FEB-12,Basker,,en,174.95.136.85,JWSP@bell.net,14980858,000000123397117,5,5,Nothing at all.  Thank you Basker!,5
336043,21-FEB-12,20-FEB-12,Porushotham,,en,174.94.9.85,p40e@sympatico.ca,14989984,000000123391435,5,5,,5
336044,21-FEB-12,20-FEB-12,Rahali,,fr,70.30.149.106,mgamache77@sympatico.ca,14989006,000000123402435,4,5,,4
336045,21-FEB-12,20-FEB-12,Josh,,en,174.93.46.176,bradshawet@sympatico.ca,14982450,000000123410147,5,5,,5
336046,21-FEB-12,19-FEB-12,Abdul,,en,67.71.150.236,hollmann@bell.net,14976388,000000123386218,5,5,"Actually, this one the best experience with Bell customer service I have had. Keep up the good work!!!
",5
336047,21-FEB-12,20-FEB-12,Frank,,en,72.38.63.31,larry.broughton@sympatico.ca,14987698,000000123408786,5,5,nothing,5
336048,21-FEB-12,20-FEB-12,Lohith,,en,184.144.63.202,Wjaggers@bell.net,14980998,000000123412220,4,4,,4
336049,21-FEB-12,18-FEB-12,Darwin,,en,76.64.126.135,katergin@sympatico.ca,14968870,000000123366101,4,4,Make the dollars even less.  Advise when increase is going to take place or at least a reminder it is going to happen the month before.,4
336050,21-FEB-12,16-FEB-12,Asir raja,,en,174.92.52.61,gsgreco@sympatico.ca,14942610,000000123334850,5,5,,5
336051,21-FEB-12,19-FEB-12,Prem,,en,174.88.119.252,lawndog@sympatico.ca,14977372,000000123387576,4,4,,3
336052,21-FEB-12,15-FEB-12,Natasha,,fr,184.145.185.38,ggermain001@sympatico.ca,14929532,000000123291763,4,4,,4
336053,21-FEB-12,20-FEB-12,Juan,,en,70.50.30.74,marilyn.elliott@sympatico.ca,14988574,000000123396607,4,4,Been Perfect!,5
336054,21-FEB-12,20-FEB-12,Josee,,fr,76.67.206.172,andre17@sympatico.ca,14981548,000000123405969,,1,Resoudre mon probleme,2
336055,21-FEB-12,20-FEB-12,Charbel,,en,67.70.117.170,janetrich@sympatico.ca,14986248,000000123407975,5,5,,5
336056,21-FEB-12,20-FEB-12,Nikitha,,en,74.12.47.145,anne.bill@sympatico.ca,14981660,000000123396266,5,5,,5
336057,21-FEB-12,19-FEB-12,Vaishnavy,,en,207.164.4.52,gfurholter@sympatico.ca,14976108,000000123378415,4,4,Quicker delivery of the replacement part. Waiting 24-48 hours can be very difficult. Especially if you require access to the internet.,3
336058,21-FEB-12,20-FEB-12,Neha,,en,70.49.21.205,wnymann@sympatico.ca,14993280,000000123405574,5,5,,
336059,21-FEB-12,20-FEB-12,Shinoj,,en,67.70.94.128,normwedlock@sympatico.ca,14989838,000000123408068,5,2,"internet is still blocked.i will phone agian for assistance thank you.
norm wedlock@sympatico.ca",5
336060,21-FEB-12,18-FEB-12,Sylvain,,en,184.147.19.40,lizdon@sympatico.ca,14969400,000000123370067,5,5,"Nothing! I received excellent service from 3 very knowledgeable, polite accommodating young men. I was VERY, VERY pleased.",5
336061,21-FEB-12,17-FEB-12,Adam,,en,67.71.119.232,maureen0033@sympatico.ca,14959176,000000123349403,5,5,Nothing ,5
336062,21-FEB-12,16-FEB-12,Iris,,en,64.231.68.60,mindy25@sympatico.ca,14946442,000000123328727,3,2,,4
336063,21-FEB-12,15-FEB-12,Viency,,en,70.50.36.106,a.slazak@sympatico.ca,14925426,000000123304496,2,2,,2
336064,21-FEB-12,18-FEB-12,Cristobal,,en,69.158.161.247,scott_sneddon@sympatico.ca,14971984,000000123375396,5,5,"Poor sound quality on the ""line"".",5
336065,21-FEB-12,20-FEB-12,Anis,,fr,67.68.106.45,nrobin@bell.net,14989864,000000123391986,5,5,complet,5
336066,21-FEB-12,17-FEB-12,Alberto,,en,74.14.113.103,thereseduval@sympatico.ca,14963144,000000123343624,,1,I did not call the service on this date......,
336568,18-FEB-12,15-FEB-12,Mike,,fr,69.159.95.27,aturcott@sympatico.ca,14926200,000000123299971,5,5,,5
336569,19-FEB-12,18-FEB-12,Ryan,,en,184.145.78.215,jimquinn@sympatico.ca,14968378,000000123367517,1,1,Stop miss leading me to keep your busniess,1
336570,19-FEB-12,18-FEB-12,Jose,,en,184.144.38.231,bd.jerome@sympatico.ca,14965044,000000123367796,4,,,4
336571,19-FEB-12,17-FEB-12,Sara,,en,174.93.127.128,alberto.rivera@sympatico.ca,14951508,000000123358855,5,5,Nothing,5
336572,19-FEB-12,18-FEB-12,Hechmi,,fr,184.146.246.109,kakatshu@sympatico.ca,14968784,000000123372341,2,1,La problématique concernant la vitesse de bande passante n'a pas pu être résolue et aucune autre option ne pouvait être mise en place pour compenser face à la problématique.,1
336573,19-FEB-12,18-FEB-12,Rufus,,en,65.92.196.104,kobierski@sympatico.ca,14969060,000000123371999,4,4,"After a 30 minute wait time :-(  Rufus handled the call very well.  After looking at our calling and internet usage profile, he identified a much more cost effective approach for each.  I liked that I later discovered that an email was sent to me detailing the telephone service changes. However the reference id was different, and it only covered the telephone changes, not the internet changes, so now that the expectation has been set of a written confirmation - which I appreciated very much - it would sure also be nice to have another email for the internet service change!  I don't recall Rufus mentioning that there would be an email, so that would be the one point of feedback I would suggest.  I can't say my inquiry was COMPLETELY resolved because 1/  I had actually called about our TV bell which we weren't able to address because as it happens, that service is in my husband's name.  2/  I added long distance into the phone services, and would like to experience a complete monthly cycle to know for sure that the other LD provider is out of the picture.   Per the advice of Rufus, I called them after I called Bell, and they told me that it's not up to them to cancel the LD, because there can be only one LD provider per line and so the cancellation of their service would be automatically done.  This is a bit different than what I had understood from Rufus so we'll see how that works out.    In any case, these are things beyond what Rufus could effect so to sum it up, I was very happy with how Rufus handled the call for those things about which he could do something.  ",5
336574,19-FEB-12,14-FEB-12,Ana,,en,76.65.186.67,rich.mcclure@sympatico.ca,14922380,000000123281134,4,1,Ana was great but she needed to pass the incident to another group and that experience has been a nightmare.,1
336575,19-FEB-12,18-FEB-12,Youssef,,fr,174.88.253.9,claudelacombe@bell.net,14965920,000000123369893,1,1,Conseiller innexpérimenté,3
336576,19-FEB-12,15-FEB-12,Iris,,en,184.144.14.195,kirby.fam@sympatico.ca,14931816,000000123304140,5,5,,5
336577,19-FEB-12,18-FEB-12,Shirley,,fr,174.89.78.13,h.jacob@sympatico.ca,14967600,000000123363939,4,4,,4
336578,19-FEB-12,18-FEB-12,Jose,,en,174.88.205.197,ward56@sympatico.ca,14973202,000000123374499,1,1,,1
336579,19-FEB-12,17-FEB-12,Mindy,,en,76.65.186.197,lalonde321@sympatico.ca,14957938,000000123360803,5,5,,5
336580,19-FEB-12,18-FEB-12,Noureddine,,fr,65.93.131.111,lucie.jodoin1@sympatico.ca,14969518,000000123372339,5,5,,5
336581,19-FEB-12,18-FEB-12,Andy,,en,174.94.27.73,hdancy@sympatico.ca,14967678,000000123366616,5,4,none,5
336582,19-FEB-12,17-FEB-12,Madhu,,en,76.67.172.95,perry_samberg@sympatico.ca,14960728,000000123353233,5,5,Help me with my router.,4
336583,19-FEB-12,19-FEB-12,Oscar,,en,70.51.91.249,litfin55@sympatico.ca,14969392,000000123377929,5,5,nothing he was excellent,5
336584,19-FEB-12,17-FEB-12,Jamie,,en,174.89.193.164,bnkh@sympatico.ca,14952466,000000123358766,4,4,the experience was good but you pricing is getting too high and i expect to call in soon to review my level of service as it is getiing too much,3
336585,19-FEB-12,18-FEB-12,Abdelhakim,,fr,76.69.175.254,celineb@sympatico.ca,14965686,000000123370380,5,5,,5
336586,19-FEB-12,18-FEB-12,Benjamin,,en,70.27.33.120,wid4@sympatico.ca,14973278,000000123369529,3,3,"I was experiencing problems with going over my allowed internet ""band width"". Representative was not very supportive in offering solutions. Also I was supposed to have been set up for notification via e-mail when I was approaching 75 & 90 % of allowable usage which never occurred resulting in my over usage and being charged for it. Decided to purchase more band width to resolve but was never suggested by the rep as a solution. Not very impressed with your customer service. Could not honestly recommend Bell if at all.",2
336587,19-FEB-12,18-FEB-12,Jose,,en,76.64.149.30,duncanzinn@sympatico.ca,14966644,000000123377571,1,2,"I have called 310Surf three or four times in the last few weeks.  I have even taken my computer to my technician and no-one seems to be able to help with the problem.  All your tech could do is give me the phone number for Microsoft and tell me to call them on monday.  They also gave me the number for the manufacturer for my computer so I could call them on monday.  I had hoped your techs could get my computer up and running properly again, but it just wasn't to be.  Do your people actually know what they are doing?",2
336588,19-FEB-12,18-FEB-12,Rym,,fr,65.92.177.147,joseantonio.rueckner@sympatico.ca,14968572,000000123366291,5,5,,5
336589,19-FEB-12,13-DEC-11,Mohamed,,fr,174.93.211.102,louisguerin@sympatico.ca,14238262,000000121873823,1,1,juste avoir les 40 gigs demandé,2
336590,19-FEB-12,18-FEB-12,Kevin,,en,74.12.250.79,robin.keats@sympatico.ca,14971552,000000123368434,5,5,"The only thing bad about the service was waiting on the phone for 50 minutes before Kevin came on.  But, when he came on, he gave me all his attention, and helped me to figure out what he wanted me to do!  A very patient man!",4
336591,19-FEB-12,18-FEB-12,Zaid,,en,174.95.144.85,josephine.geraghty@sympatico.ca,14968592,000000123368601,5,4,,4
336592,19-FEB-12,18-FEB-12,Ahmed,,en,184.148.182.92,larose.durning@sympatico.ca,14969166,000000123376597,5,5,The sound quality was poor.  I had to repeatedly ask Ahmed to repeat what he had said.  That should not be necessary for a communications company.,5
336593,19-FEB-12,14-FEB-12,Vaishnavy,,en,70.50.55.153,tratk@sympatico.ca,14924266,000000123270729,5,5,,5
336594,20-FEB-12,19-FEB-12,Luis,,en,70.49.209.110,treearm@sympatico.ca,14980276,000000123388269,5,5,I was very pleased that within 15 minutes all was done and I could get off the phone,5
336595,20-FEB-12,18-FEB-12,Satish,,en,69.157.116.82,gadolak@sympatico.ca,14967186,000000123361259,3,4,"Initially,try to understand what the actual problem is, rather than simply working with his fixed solutions which were not working.  It took a very long time for me to communicate with him and to have him, finally, help me resolve my issue.  He needs to listen more carefully to what the customer needs.",2
336596,20-FEB-12,19-FEB-12,Vikram Aditya,,en,209.60.63.19,srundle@sympatico.ca,14979840,000000123385510,5,5,,5
336597,18-FEB-12,17-FEB-12,Evan,,en,174.92.85.251,jcorneau@sympatico.ca,14956574,000000123352066,5,5,NOTHING,5
337086,18-FEB-12,17-FEB-12,Pau,,en,174.89.197.57,harry.francine@sympatico.ca,14955912,000000123348729,3,2,"Find ways to reduce my cost , your range from 25 gi to 2 gi should have more different rates .  Since I average 3 gi there are no savings. I now have to consider another supplier.",2
337087,18-FEB-12,15-FEB-12,Ibtissem,,fr,69.159.163.95,audet_denis006@sympatico.ca,14926214,000000123304052,4,3,"J'ai solutionné apres l'appel, mais comme le travail avait été convenable , la vitesse du site a été parfaite, maintenant ,j'ai changé le pseudo d,entrée et tout va 100 fois mieux qu'avant, merci",5
337088,18-FEB-12,17-FEB-12,Maureen,,en,76.70.76.12,ray.bonhomme@sympatico.ca,14961184,000000123347885,5,5,"Certain updated were agreed upon before Maureen's support, but I believe it wasn't processed.  Maureen put everything back on track.  thanks.",5
337089,18-FEB-12,17-FEB-12,Stephen,,en,70.27.31.62,mhk@sympatico.ca,14959374,000000123343557,4,3,"It was suggested I needed a new modem. Would be
sent out by mail and received by Monday or Tuesday.
A second person came on Phone and advised me I
would have a technician at my home Saturday PM to check lines & replace modem if required. Modem replaced. All back to normal. ",5
337090,18-FEB-12,17-FEB-12,Martine,,fr,70.51.51.186,toulouses@sympatico.ca,14963304,000000123341675,3,4,peut-être faire le test de l'envoi de message avant de conclure,4
337091,18-FEB-12,17-FEB-12,Amine,,fr,184.145.157.248,maurice.gagnon@sympatico.ca,14959178,000000123344123,5,5,RIEN,5
337092,18-FEB-12,17-FEB-12,Juan,,en,70.26.41.20,s-rcallard@sympatico.ca,14961852,000000123349193,5,5,nothing really.  The gentleman who assisted me was inordinately patient and clear in his  solutions to my request.  He is to be complimented,5
337093,18-FEB-12,17-FEB-12,Jonathan,,en,174.91.78.33,tramahi@bell.net,14963314,000000123358358,4,4,,5
337094,18-FEB-12,17-FEB-12,Rabeb,,fr,174.93.149.218,michelcouture_6@sympatico.ca,14959454,000000123349644,5,5,,5
337095,18-FEB-12,16-FEB-12,Anthony,,en,174.95.51.2,brydonn@sympatico.ca,14939810,000000123324662,5,5,No comment,5
337096,18-FEB-12,13-FEB-12,Sudhakar,,en,76.69.112.155,wjmurenbeeld@sympatico.ca,14911974,000000123241442,,4,"Sudhakar did not resolve the quetion re.pop-up of not activated PC care.
Fortunate Bell automatic activated the PC care,some days later.
Problem solved. ",5
337097,18-FEB-12,16-FEB-12,John,,en,70.51.28.47,ispaul@sympatico.ca,14943158,000000123322860,5,5,Everything done to our satisfaction,5
337098,18-FEB-12,17-FEB-12,Jay,,en,70.27.193.29,valerie.marin058@sympatico.ca,14963454,000000123344253,2,2,don't know he passed me on to someone else.  Hope you send a survey for the other 4 people involved in solving my problem,2
337099,18-FEB-12,17-FEB-12,Rabeb,,fr,67.68.104.176,a__36@sympatico.ca,14951232,000000123339224,5,4,,5
337100,18-FEB-12,17-FEB-12,Tera,,en,70.31.67.71,alfredmrozicki@bell.net,14951560,000000123351190,5,5,,5
337101,18-FEB-12,17-FEB-12,Matthew,,en,70.27.4.213,cwarwood@sympatico.ca,14953610,000000123348158,5,5,,5
337102,18-FEB-12,16-FEB-12,April,,en,174.95.107.175,leevictoria@sympatico.ca,14945002,000000123324508,4,3,Send me bills that we agreed on. Don't make me call you month after month to correct wrong billing charges.,3
337103,18-FEB-12,17-FEB-12,Imen,,fr,184.144.138.94,guy.lav@bell.net,14955776,000000123350500,4,5,,5
337104,18-FEB-12,15-FEB-12,Natasha,,fr,184.144.142.83,ffarza@sympatico.ca,14929046,000000123301462,5,5,,3
337105,18-FEB-12,16-FEB-12,Divya,,en,174.88.155.70,gwenwill@bell.net,14942692,000000123330118,4,4,"I would have liked a service man to come and attach the black box instead of my paying ""Geeks On The Way"" to do so.  

",4
337106,18-FEB-12,17-FEB-12,Mohamed,,fr,184.144.221.215,lbureau1@sympatico.ca,14958040,000000123345288,1,1,"On se fout de mes appels,,,Un monsieur m'a appelé à 9:45 vendredi 17 février pour me dire que tout fonctionnanit très bien,,que la vitesse était normale mais ce n'etait pas vrai",2
337107,18-FEB-12,13-FEB-12,David,,en,184.144.133.65,marsaed@sympatico.ca,14908232,000000123237713,5,5,Properly identifying and resolving the problem the first time (not after 3 tries),4
337108,18-FEB-12,17-FEB-12,Nasra,,en,76.66.133.34,jean.olexa@sympatico.ca,14956636,000000123348423,5,4,Nothing,5
337109,18-FEB-12,17-FEB-12,Manel,,fr,184.144.221.215,lbureau1@sympatico.ca,14958042,000000123339702,3,5,Le deuxieme appel a été très bien et J'ai été très satisfaite du représentant qui est venu réparé. Il s'appelle Sébastien et la matricule C59348 super Gentil et aussi une dame du nom de Angie ..très gentille aussi,4
337110,18-FEB-12,17-FEB-12,Tathiana,,en,50.100.44.211,keith.duffus@sympatico.ca,14957562,000000123342613,5,5,I was very pleased with the response I received from the Bell Person who spoke to me.,5
337111,18-FEB-12,09-FEB-12,Nourmene,,fr,67.68.70.101,mariodaigle@sympatico.ca,14887768,000000123174231,1,1,"Que les rendez-vous reste fixe...j'ai demander l'apres-midi, et le rdvz se confirmait toujours pour le matin, meme apres 3 appels pour changer.",
337112,18-FEB-12,17-FEB-12,Aswathy,,en,65.95.8.226,marilynszalai@sympatico.ca,14958962,000000123341919,5,4,,3
337113,18-FEB-12,17-FEB-12,Rod,,en,174.91.109.97,smunroe@sympatico.ca,14962466,000000123360047,4,3,Why is my telephone line disconnected at the street box every year and of course my internet is kicked out as well at the same time?,3
337114,18-FEB-12,17-FEB-12,Jason,,en,207.164.79.100,oldhams.onheritage@sympatico.ca,14960350,000000123337714,4,3,"The CSR (Canadian CSR) was extremely polite and explained that I would see results by the end of the day however he could not help the fact that Bell froze my email account for no apparent reason when I was out of the Country & needed it, while there are no toll free phone #'s to contact Bell unless one doesn't mind paying high long distance rates from the Caribbean. ",1
337115,18-FEB-12,17-FEB-12,Pierre,,fr,70.52.79.86,murielle.lahaye095@sympatico.ca,14959956,000000123347269,5,4,,5
337116,18-FEB-12,17-FEB-12,Amine,,fr,74.15.136.166,lauly@sympatico.ca,14957992,000000123346352,5,5,,4
337117,18-FEB-12,14-FEB-12,Eric,,en,70.27.122.135,pixljim@sympatico.ca,14921856,000000123265440,5,5,"I haven't missed a monthly phone bill since 1953, how about giving to me my phone and internet sevice for free now that I am 80 years old. HaHa!! This will make the CEO laugh, he needs a good laugh now and again.",5
337118,18-FEB-12,17-FEB-12,Temsu,,en,65.93.41.164,miketheresa@sympatico.ca,14959568,000000123360078,5,5,,5
337119,18-FEB-12,17-FEB-12,Mohamed Abdelkader,,fr,76.65.120.226,lychartrand@bell.net,14958585,000000123342843,5,5,"À date, j'ai été bien conseillé et dirigé pour régler les problèmes encourus.  D'ailleurs,  le dernier intervenant m'a même conseillé des étapes à suivre, avant de communiquer avec Bell, advenant que le problème survienne à nouveau. Sa courtoisie et sa patience ont été grandement apprécié car je ne connais pas beaucoup l'internet et tout l'informatique qui s'y rattache.",5
337120,18-FEB-12,17-FEB-12,Gilberto Jose,,en,67.70.163.47,dbronson@sympatico.ca,14953978,000000123356885,5,5,,4
337121,18-FEB-12,17-FEB-12,Ashwini,,en,74.14.43.229,k.clemence@sympatico.ca,14957392,000000123344458,5,5,,5
337604,18-FEB-12,31-JAN-12,Diego,,en,76.64.11.186,sophia.fedorowich@sympatico.ca,14809691,000000122953904,3,2,"It was an Outlook problem.
We've gone to another email program - much better.",3
337605,18-FEB-12,17-FEB-12,Tyrone,,en,65.92.33.66,bergsnest@sympatico.ca,14952268,000000123341183,4,3,Nothing really. The problem was not related to Bell.,3
337606,18-FEB-12,17-FEB-12,Corey,,fr,70.26.223.152,caroubeiws@sympatico.ca,14952996,000000123351586,4,4,,4
337607,18-FEB-12,17-FEB-12,Chaouki,,fr,70.29.216.211,costlaurent@sympatico.ca,14953496,000000123341594,5,5,"POUR LE MOMENT ,SATISFACTION,",4
337608,18-FEB-12,17-FEB-12,Carlos,,en,65.93.40.16,isassner@bell.net,14956242,000000123358918,5,5,"I would not know of anything regarding our recent assistence needed. It was professional, fast and patiently done. ",5
337609,18-FEB-12,15-FEB-12,Jose,,en,184.146.154.149,percy.fraser@sympatico.ca,14934624,000000123306414,4,4,,4
337610,18-FEB-12,17-FEB-12,William,,en,184.145.51.176,kmcandrews@bell.net,14957758,000000123360782,5,,,4
337611,19-FEB-12,03-FEB-12,Adel,,fr,69.162.137.134,gaetanlanthier@sympatico.ca,14843450,000000123034481,5,5,rien . tout est parfait,5
337612,19-FEB-12,17-FEB-12,G Benj,,en,184.145.27.10,renesam@sympatico.ca,14961336,000000123351685,5,5,,5
337613,19-FEB-12,18-FEB-12,Krishnan,,en,24.235.203.139,pwt@sympatico.ca,14971114,000000123375928,4,4,,5
337614,19-FEB-12,15-FEB-12,Walter,,en,74.12.136.235,joyce.demoor@sympatico.ca,14931332,000000123292439,5,4,,5
337615,19-FEB-12,18-FEB-12,Shakeel,,en,65.95.11.23,cecilia.lawler@sympatico.ca,14965672,000000123370264,5,5,,5
337616,19-FEB-12,18-FEB-12,David,,en,76.68.96.11,brucejoslin@sympatico.ca,14965408,000000123364400,5,5,nothing,5
337617,19-FEB-12,19-FEB-12,Ritwik,,en,184.146.80.20,b.pryde@bell.net,14964962,000000123377850,5,5,Nothing,5
337618,19-FEB-12,19-FEB-12,Vladimir,,en,184.146.80.20,b.pryde@bell.net,14964964,000000123377802,5,5,Nothing,5
337619,19-FEB-12,18-FEB-12,Pamela,,en,70.24.79.87,colin.orpen@sympatico.ca,14965984,000000123372550,5,5,,4
337620,19-FEB-12,18-FEB-12,Jamie,,en,74.14.60.45,cgrondin3@sympatico.ca,14965698,000000123377561,5,4,nothing,5
337621,19-FEB-12,17-FEB-12,Pradeep,,en,184.151.63.211,amac6@sympatico.ca,14951628,000000123356849,1,1,"First of all had problems understanding person talking to because of accent,sorry but it's true,problem,no Internet still exists,maybe they canclear it up next week ,who knows. We talked to several parties and they all had different solutions.",1
337622,19-FEB-12,18-FEB-12,Rodolfo,,en,174.94.23.185,gcraenen@bell.net,14967293,000000123377770,5,5,nothing at al,5
337623,19-FEB-12,18-FEB-12,Ryan,,en,174.95.52.158,the.szes@bell.net,14972760,000000123363360,5,5,,5
337624,19-FEB-12,18-FEB-12,Zahid Ahmed,,en,64.229.159.62,donkay.hore@sympatico.ca,14966512,000000123366375,5,5,Nothing.,5
337625,19-FEB-12,18-FEB-12,Dominic,,fr,184.147.252.38,andreecadot@bell.net,14964688,000000123371849,5,5,"Selon mon expérience, cet appel aurait du être le premier à faire. Tout ce dont j'ai eu besoin pour configurer le iPad c'est la connexion sans fil de mon modem Bell et le mot de passe Wep. Dominic a été le meilleur conseiller après tous les ""pros¨que 
j'ai consulté chez Appel. Merci à Bell et à Dominic pour sa voix calme et souriante et polie.",5
337626,19-FEB-12,18-FEB-12,Linda,,en,70.29.0.119,judybill.fawcett@sympatico.ca,14968696,000000123373969,2,1,I was told it would take a few minutes. I was on the phone 45 minutes later.,3
337627,19-FEB-12,18-FEB-12,Douglas,,en,67.68.62.180,daniel.horvath@sympatico.ca,14966132,000000123369883,5,5,the Computer Online assit on the Telephone portion!!,3
337628,19-FEB-12,17-FEB-12,Nisha,,en,64.229.210.230,fpmccomb@sympatico.ca,14955086,000000123343854,5,5,,5
337629,19-FEB-12,18-FEB-12,Mohamed,,fr,174.89.223.202,blaisre@sympatico.ca,14965242,000000123362275,5,4,rien de plus,5
337630,19-FEB-12,18-FEB-12,Moises,,en,174.93.30.115,brian.veale@sympatico.ca,14965380,000000123375402,5,5,,5
337631,19-FEB-12,18-FEB-12,Jeannette,,en,69.156.49.60,gailj45@sympatico.ca,14967210,000000123364553,3,3,"I was bounced around for 3 hours on the phone and could not get an answer.  Hopefully what the last person told me will solve the problem.  One agent treated like I was stupid.  I got a new modem and he said there should have been another cord there.  He kept saying ""I know its there, its in the box, look in the corners, look in the corners"".  I described the existing connection that I have to another agent and she said I couldn't have that because Bell doesn't have that kind of wire.  I told her it was installed by Bell and she told me that was not possible.  I got a confirmation that someone was coming about the TV on Tuesday and I called to see if this person was going to deal with the internet as well and I was told no, it was only the TV.  The last person I talked to said that the service call was for both the TV and the internet.  I hope this is the case because otherwise my problem will not be solved.  All in all it was a very frustrating ordeal.",2
337632,19-FEB-12,18-FEB-12,Nelly,,en,70.53.47.144,heatwin@bell.net,14967690,000000123363132,5,5,can't think of a thing - your people are wonderful and knowledgeable,5
337633,19-FEB-12,18-FEB-12,Bobbie-Jo,,en,74.14.14.152,brayne@sympatico.ca,14965358,000000123375241,4,5,,4
337634,19-FEB-12,18-FEB-12,Wissem,,fr,174.92.195.165,loude@bell.net,14969466,000000123368067,1,4,Une facon plus diplomate de parler au gens.Un agent moi arrogant aurais été apprécié.,
336067,19-FEB-12,18-FEB-12,Jean-Gardy,,fr,174.89.240.113,yolande.lessard@sympatico.ca,14973406,000000123364312,5,5,"La première personne à qui j'ai parlé n'a pas répondu à mes questions; elle aurait dû me transférer à un technicien. 
J'ai rappelé Bell à nouveau et la deuxième personne (un technicien) a répondu à toutes mes questions techniques concernant le branchement à l'internet. Il était compétent, patient et poli. Merci.",4
336068,19-FEB-12,18-FEB-12,Hechmi,,fr,174.89.231.237,rgillesthouin@sympatico.ca,14971364,000000123371239,1,1,"M'aider a résoudre un problème mineur dont je ne possèdait pas la solution.
Re: image internet beaucoup trop petite.Je ne savais pas comment revenir à la normale.J'ai trouvé ailleurs la solution au problème.",
336069,19-FEB-12,18-FEB-12,Eduardo,,en,174.92.73.120,seymour02@bell.net,14972086,000000123377567,1,1,,3
336070,19-FEB-12,18-FEB-12,Pedro,,en,65.95.154.202,sandra63@bell.net,14971866,000000123364845,5,5,improve your wait time,5
336071,19-FEB-12,17-FEB-12,Faqria,,en,65.93.205.2,larry638@sympatico.ca,14957962,000000123339147,4,4,,4
336072,19-FEB-12,15-FEB-12,Khaled,,fr,174.88.160.203,joubertlauture@sympatico.ca,14931330,000000123306702,5,5,,5
336073,19-FEB-12,17-FEB-12,Rim,,fr,70.55.94.253,L_Bosse@sympatico.ca,14951052,000000123336645,5,1,rien. le problème est dans mon ordi..merci,5
336074,19-FEB-12,18-FEB-12,Divya,,en,184.145.62.251,charles.bostock@sympatico.ca,14965742,000000123371269,3,3,"I was contacted from the ""loyalty"" dept. saying that I am currently paying approx $56 for bell's internet service, but the rate is going up to approx. $66 in March.  I was offered a ""loyalty"" rate of approx. $48 with faster speed.  I do not know what to make of this call to me from Bell(?). ",3
336075,19-FEB-12,18-FEB-12,Jose,,en,174.95.197.104,f.f.roberts@sympatico.ca,14966898,000000123368454,5,5,Jose went far beyond what was expected of a support technician.  Give him a raise!,5
336076,19-FEB-12,14-FEB-12,Isabelle,,en,65.95.114.22,mikegenovese@sympatico.ca,14920746,000000123281122,4,4,Service was very good keep up the great customer service.,5
336077,19-FEB-12,18-FEB-12,Jdey,,fr,76.65.168.231,guylainemarquis@bell.net,14967586,000000123373099,4,3,,4
336078,19-FEB-12,18-FEB-12,Jose,,en,70.26.105.208,bglesniak@sympatico.ca,14965178,000000123362416,5,5,"Nothing, he was very helpful and patient with me.",5
336079,19-FEB-12,17-FEB-12,Houssem,,fr,174.93.199.188,sergetremblay01@sympatico.ca,14962204,000000123352721,5,5,aucun commentaire,5
336080,19-FEB-12,18-FEB-12,Jose,,en,67.70.199.135,fkorf@sympatico.ca,14967018,000000123362024,2,1,For me having a strong accent it is very hart to understand your agent,1
336081,19-FEB-12,17-FEB-12,William,,en,174.91.53.54,jim.batzold@sympatico.ca,14956844,000000123348551,4,5,My hearing isn't to good so had a bit of trouble understanding tech. William had patience with me though!,4
336082,19-FEB-12,16-FEB-12,Kanni,,en,70.24.113.130,ronsparks@bell.net,14948430,000000123332307,5,5,,5
336083,19-FEB-12,18-FEB-12,Adnan,,en,184.146.161.110,swmjl@sympatico.ca,14972580,000000123373757,4,5,,4
336084,19-FEB-12,16-FEB-12,Mireille,,en,184.146.106.124,alexleventis@sympatico.ca,14925752,000000123310640,4,4,,4
336085,19-FEB-12,18-FEB-12,Marc-Olivier,,fr,184.144.223.63,denis1stonge@sympatico.ca,14966324,000000123370863,5,5,rien,5
336086,19-FEB-12,18-FEB-12,Pau,,en,174.91.118.44,williamsonsemail@sympatico.ca,14973294,000000123373730,1,1,"Called to inquire about cancelling my service.  Was told I could do immediately and had no contract.  Called back today and was told I have a 30 day cancellation period.  LIAR.  Also, after being a faithful customer for 15 years, I was not asked why I was considering leaving.  I was only asked today when I called to cancel after having made my decision.",1
336087,19-FEB-12,17-FEB-12,Wynbert,,en,70.54.63.253,billandnicole@sympatico.ca,14952368,000000123343131,4,3,Resolve my problem over the phone.  I now have to fax prove of death of my late husband William McCarthy whose name continues to appear on correspondence.,3
336088,19-FEB-12,19-FEB-12,Zulfiquar,,en,70.51.222.54,mshabs@sympatico.ca,14970450,000000123378028,5,5,,5
336089,19-FEB-12,17-FEB-12,Sonia,,fr,69.157.180.170,aj.girouard@sympatico.ca,14951440,000000123353624,5,5,J'aurais aimé être mise au courant que je pouvais avoir un service qui répondait mieux à mes besoins et à moindre coût lors du l'appel précédent. ,5
336090,19-FEB-12,18-FEB-12,Umesh,,en,76.64.104.36,bjv2@sympatico.ca,14965226,000000123376923,5,5,The whole problem was very satisfactorily resolved.,5
336091,19-FEB-12,19-DEC-11,Yassine,,fr,174.93.211.102,louisguerin@sympatico.ca,14301500,000000121982432,1,1,juste me donné les 40 gigs que j ai demandé,2
336092,19-FEB-12,12-FEB-12,Yosra,,fr,184.163.178.176,marcdasilva@sympatico.ca,14898048,000000123231350,1,1,mon internet ne fonctione pas depuis le 31 janvier 2012. J' appelle depuis le 31 janvier et on me dit toujours la meme réponse( d'ici 2 a 24h vous aurez l'internet) J'attend encore depuis 20 Jours. cela n'est pas normal pour une compagnie commme BELL,1
336093,19-FEB-12,04-FEB-12,Mohamed,,fr,184.163.178.176,marcdasilva@sympatico.ca,14858088,000000123053952,1,1,,1
336094,19-FEB-12,31-JAN-12,Nourmene,,fr,184.163.178.176,marcdasilva@sympatico.ca,14806150,000000122967768,1,1,,1
336095,19-FEB-12,18-FEB-12,Jay,,en,174.91.10.88,kayew@sympatico.ca,14968892,000000123362201,4,4,,4
336096,19-FEB-12,18-FEB-12,Monica,,en,174.95.138.173,erwin.krebber004@sympatico.ca,14966850,000000123366941,5,4,"Tell users of special (promotion) prices, like Cogeco.",4
336097,19-FEB-12,16-FEB-12,Gunson,,fr,64.229.133.191,michelst-laurent@sympatico.ca,14946352,000000123316012,2,2,meilleur info sur wi-fi,2
336098,19-FEB-12,18-FEB-12,John,,en,70.29.4.179,wolfsvb@sympatico.ca,14973318,000000123362791,4,4,"You could have eliminated the course for my service call, namely that the email service stopped functioning.",3
336099,19-FEB-12,18-FEB-12,Naim,,fr,70.30.149.85,jack.gagnon@sympatico.ca,14967996,000000123365764,5,5,"Je suis entièremnt satisfait... Monsieur Naïm m'a répondu avec patience, empathie et compétence...
Merci...",5
336100,19-FEB-12,15-FEB-12,Janice,,en,64.228.212.226,w.laszczewski@sympatico.ca,14937672,000000123307345,5,5,Nothing I've got more than I expected,5
336101,19-FEB-12,18-FEB-12,Porushotham,,en,174.89.197.207,mobrien4@sympatico.ca,14970344,000000123371486,5,5,,5
336102,19-FEB-12,18-FEB-12,Khan,,en,65.95.251.66,s.tate@sympatico.ca,14971748,000000123362921,1,1,seeing how the service has not been repaired this whole survey is not favourable,2
336103,19-FEB-12,16-FEB-12,Elmer,,en,174.92.52.197,grmartinez@bell.net,14942596,000000123333264,4,5,,4
336104,19-FEB-12,15-FEB-12,Gopinath,,en,70.54.103.248,nickmatttree@sympatico.ca,14934094,000000123307759,5,5,"Everything was done to our satisfaction, in fact they saved us from buying a modem.",5
336105,18-FEB-12,16-FEB-12,Kaouther,,fr,70.29.250.243,stephane.arcand@sympatico.ca,14949458,000000123321070,4,4,,5
336106,21-FEB-12,20-FEB-12,Melissa,,en,70.53.206.192,asev@sympatico.ca,14981800,000000123406804,2,3,"Your computer system was down and the CSR could not help me too much.  and without the computer system, I think your CSRs' are lost or in the dark on what they can offer clients.",3
336598,18-FEB-12,05-FEB-12,Sabrine,,fr,174.93.209.80,ro-ja@sympatico.ca,14867904,000000123073769,4,4,"rien ,le problème a été régler et je suis   satisfait merci beaucoup.",4
336599,19-FEB-12,18-FEB-12,Souhail,,fr,70.48.18.224,jacques_paquette@sympatico.ca,14968020,000000123363588,5,5,"Rien de plus, continuez votre EXCELLENT
service, très bon conseiller, courtois,et patient.Merci à Bell.",5
336600,19-FEB-12,15-FEB-12,Sergio,,en,70.26.0.174,valwillis@sympatico.ca,14937478,000000123304154,5,5,Sergio was very competent-,4
336601,19-FEB-12,18-FEB-12,Gaudenz,,en,70.51.226.205,marion.perry@sympatico.ca,14969866,000000123374330,3,3,After your call I called HP for help regarding my wireless laptop and printer.  They advised me to inform you they recommend:  use channel mode 1 or 11 and frequency at 2.4 only or mixed.  This is to avoid interruptions in the wireless system.  Can you do this?,3
336602,19-FEB-12,18-FEB-12,Rodolfo,,en,69.159.11.239,rivg@sympatico.ca,14971444,000000123375378,5,5,I have Hi speed internet but when I use apple TV it freezes after 5:00 pm.  This shouldn't happen.,3
336603,19-FEB-12,18-FEB-12,Mehdi,,fr,70.29.153.214,francine.pollender@sympatico.ca,14967074,000000123376040,4,5,"Rien de plus, le problème a été réglé rapidement.",4
336604,19-FEB-12,18-FEB-12,Daniel,,en,65.92.172.182,dmlohnes@sympatico.ca,14966466,000000123362448,5,5,"Nothing; excellent service marked by the patience of your representative.",5
336605,20-FEB-12,19-FEB-12,Phillip-Michael,,fr,174.91.17.78,sivier@sympatico.ca,14979732,000000123385605,1,1,Pouvoir corriger mon probleme,2
336606,20-FEB-12,19-FEB-12,Nawel,,fr,69.157.137.121,demersmo@bell.net,14975266,000000123380317,5,5,"rien d'autre ,tout était parfait comme ça
merci",5
336607,20-FEB-12,19-FEB-12,Antony,,en,70.53.223.142,lintonsalmon@bell.net,14977476,000000123386616,4,5,nothing,5
336608,20-FEB-12,19-FEB-12,Alberto,,en,74.15.139.57,bogie1@bell.net,14974398,000000123382702,4,3,,4
336609,20-FEB-12,19-FEB-12,Hechmi,,en,70.50.218.153,michaud.kuttner@sympatico.ca,14978106,000000123389678,2,1,Listen to my request better...,3
336610,20-FEB-12,19-FEB-12,Ajay,,en,70.54.90.27,yvoncote1@sympatico.ca,14980642,000000123380659,5,5,,5
336611,20-FEB-12,19-FEB-12,Anis,,fr,174.94.72.246,marcdasilva@sympatico.ca,14977794,000000123386909,1,1,,1
336612,20-FEB-12,19-FEB-12,Gautham,,en,206.47.78.150,lidster@sympatico.ca,14977446,000000123383444,5,5,,5
336613,20-FEB-12,19-FEB-12,John,,en,76.69.130.23,paulkathy@bell.net,14978650,000000123378461,5,5,The service was excellent,5
336614,20-FEB-12,16-FEB-12,Faouzia,,fr,174.93.241.240,cooppomiculteur@bell.net,14940486,000000123321318,5,5,"rien tout a été a la perfection. Mme
Faouzia m'a tout expliqué pour la modification que j'ai demandé. excellent
service. merci",5
336615,20-FEB-12,19-FEB-12,Alvin,,en,76.75.84.70,rhenrybrown@sympatico.ca,14979046,000000123385640,3,1,"I have sold my home and will be moving in to care for my elderly parents.  I wanted to keep my email address as they are bell customers.  I was told this is not possible.  This seems odd because they are only using one email address.  If I have to create a different email address I probably should just go with hotmail account.  I would prefer to stay with bell mail,  ca you help me?
",3
336616,20-FEB-12,19-FEB-12,Ashfaq,,en,64.229.65.238,HPDerksen@sympatico.ca,14973614,000000123381160,5,4,,3
336617,20-FEB-12,19-FEB-12,Mohammed,,en,174.91.11.128,sylvia.crane@sympatico.ca,14980028,000000123379827,5,5,I can't think of anything else. Mohammed knew what to do and he took the time and effort to resolve the  difficulty I was having,5
336618,20-FEB-12,19-FEB-12,Ashok,,en,69.159.11.61,nicolehubert@sympatico.ca,14978416,000000123389172,1,1,,2
336619,20-FEB-12,18-FEB-12,Felix,,en,69.157.116.82,gadolak@sympatico.ca,14967188,000000123361980,5,5,"Nothing.  He tried to comprehend and resolve the problem at each step, despite my lack of full clarity.",4
336620,20-FEB-12,19-FEB-12,Rene Jose,,en,70.48.54.246,juanita.seale@sympatico.ca,14976998,000000123384101,5,5,"You cannot improve on the experience I had with Rene.  Very, very patient-walked me through step by step, courteous just a pleasant person.  He is an asset to your Company.",5
336621,20-FEB-12,19-FEB-12,Ricardo,,en,184.146.139.220,mikeedw@sympatico.ca,14978158,000000123389355,1,1,Answer Problem.,2
336622,20-FEB-12,19-FEB-12,Temsu,,en,70.55.51.164,landltebbutt@sympatico.ca,14977336,000000123384499,5,5,,5
336623,20-FEB-12,19-FEB-12,Oscar,,en,67.71.142.93,nicky.falconer@sympatico.ca,14978398,000000123379383,5,5,,5
336624,20-FEB-12,19-FEB-12,Mustapha,,fr,76.67.157.51,julie.martinviens@sympatico.ca,14977022,000000123378699,4,4,,4
336625,20-FEB-12,19-FEB-12,Karim,,fr,184.151.127.194,claire.maille@sympatico.ca,14974860,000000123379226,5,4,,5
336626,20-FEB-12,12-FEB-12,Jay,,en,173.32.169.112,john.seeley@sympatico.ca,14896996,000000123226436,3,2,Not sure !,2
336627,20-FEB-12,18-FEB-12,Afroze,,en,71.203.51.80,samcosta1@bell.net,14971836,000000123374754,4,5,Nothing,5
336628,20-FEB-12,15-FEB-12,Mel,,en,74.14.1.243,red.sreven@sympatico.ca,14935262,000000123291171,1,2,"less wait time to speak to someone,info given should be once not ten times and still no answers or service. Too many people knowing no answers except to transfer you to someone else with no answers!Service disconnected for 24hrs because of a lack of follow up on Bell's behalf since Jan 16 2012.",1
336629,20-FEB-12,19-FEB-12,Abdul,,en,65.95.205.149,phasted@sympatico.ca,14978734,000000123387250,5,5,,4
336630,20-FEB-12,16-FEB-12,Michael,,en,65.95.6.216,macwood3@sympatico.ca,14945580,000000123330909,5,5, Yes put me throught to Michael sooner. It took three days before I got to him and he checked for my security stopping the set up.@#$@#. Every time 2-3 times a day I phoned for tech help 310-surf / 1 I'd find my self talking to accounts /2 . What's wronge with your switch board... and your music reception is awfull.Try listening to it!,5
336631,20-FEB-12,18-FEB-12,Moses,,en,65.94.197.46,vaneekae@sympatico.ca,14973016,000000123373791,4,4,"Nothing really.  The only reason why I didn't answer the highest satisfaction choice is that I don't know the outcome.  Bell is sending us a power adapter this week, and hopefully that will solve our connection issues.",5
336632,20-FEB-12,15-FEB-12,Andrew,,en,74.12.248.209,ericarsten@sympatico.ca,14928832,000000123296715,4,4,,5
336633,20-FEB-12,19-FEB-12,Joy,,en,69.159.45.163,brent29@sympatico.ca,14974456,000000123384359,4,4,"I should have been offered Joy's agent number for reference. This a small matter and Joy was effecient and polite.
 Call volume can often be low. This is not the agent's fault of course. I always get great customer service in a conscientious manner.",5
336634,20-FEB-12,19-FEB-12,Yousri,,fr,199.243.65.6,pick.sylvia@sympatico.ca,14978750,000000123386814,4,4,,4
336635,20-FEB-12,19-FEB-12,Alejandro,,en,70.48.0.65,william-lewis@sympatico.ca,14980508,000000123389634,5,4,,5
336636,20-FEB-12,18-FEB-12,Ali,,en,70.49.118.93,mgaudetsr@sympatico.ca,14970112,000000123376886,5,5,Absolutely nothing. Ali was courteous and very patient with me. I am a hard of hearing senior. Thank you.,5
336637,18-FEB-12,17-FEB-12,Temsu,,en,174.93.165.163,i.ibrahim@sympatico.ca,14956120,000000123353691,4,4,,4
337122,18-FEB-12,17-FEB-12,Farhana,,en,76.70.81.130,j.w.butler@sympatico.ca,14956312,000000123337749,5,5,Wait time for someone to talk to.,4
337123,18-FEB-12,17-FEB-12,David,,en,70.26.109.150,donegan.j@sympatico.ca,14954376,000000123344964,5,5,"Nothing, this took considerable time to complete and numerous system inquires until the problem was resolved.",5
337124,18-FEB-12,16-FEB-12,Kanni,,en,65.92.183.104,mskahan@sympatico.ca,14946760,000000123335613,3,2,,2
337125,18-FEB-12,17-FEB-12,Med Amine,,fr,74.12.230.89,morneaulanglois@sympatico.ca,14959814,000000123345603,5,5,,4
337126,18-FEB-12,15-FEB-12,Hector,,en,184.147.181.29,k.q@sympatico.ca,14931526,000000123302040,4,5,,4
337127,18-FEB-12,17-FEB-12,Jean,,en,64.228.156.48,creation@sympatico.ca,14953548,000000123352014,4,4,"We would appreciate it if Bell could recognize customers like us who have been loyal to Bell telephone for 30 years and to Bell internet since the time Sympatico started (15 years?), with reasonable benefit for staying with Bell.  It is so tempting these days to move other contracts when we don't feel appreciated by Bell.",
337128,18-FEB-12,17-FEB-12,Amine,,fr,173.245.64.225,boutriq@bell.net,14952570,000000123351140,5,5,perfect,5
337129,18-FEB-12,17-FEB-12,Manel,,fr,70.48.127.157,gerard999@sympatico.ca,14955444,000000123338763,5,5,"pourquoi autant de courrielles Était accumeler 2,000 et plus je les suprime toujours?
              Gerard",3
337130,18-FEB-12,17-FEB-12,Salvador,,en,184.144.51.155,claude682@sympatico.ca,14953342,000000123354203,2,2,"this agent , again I have to say that he did not know of any issue with the broken cable in this area, either Bell neglected to advise their people in that country/call center or he had not received the memo,,,I advised agent Marcus that there had been an issue with the severed cable near me ,,,he then called and verified if this was true and then he repeated that since there was trouble here that it should be fixed by the next day,,,I'm sure that if that call is reviewed and listened to that this agent has bad, in my opinion comunication skills , down beat not upbeat for sure  ,,agent kept saying ,,""yes I see "" oh I see , and a few others,,, What I detest the most is being LIED TO,,I would prefer agent saying I am not sure let me verify something, or I don't know or have'nt heard anything , let me go see for you,,,basically I think he did what he thought was best but being out of country without knowledge of what was happening in this area,,I mean the cable cutting was done 2 days age, how long before they are informed of these IMPORTANT facts",3
337131,18-FEB-12,17-FEB-12,Andrew,,en,74.12.216.39,tomek59@bell.net,14963256,000000123356911,1,2,,2
337132,18-FEB-12,17-FEB-12,Khaled,,fr,69.22.185.104,abdelmajid.iguermia@sympatico.ca,14951262,000000123354207,3,3,,3
337133,18-FEB-12,17-FEB-12,Ashley,,en,76.64.133.18,paulfish@sympatico.ca,14960634,000000123352690,4,4,This has nothing to do with my dealings with your rep but I'll mention it anyway.  I heard about your half off offer for internet service from a friend - not Bell.  You must have advertised it but I don't recall receiving an e-mail from you outlining the offer. ,4
337134,18-FEB-12,17-FEB-12,Yazhini,,en,65.93.86.73,larryward@bell.net,14957978,000000123339045,1,3,#0 mins to change a moving date on the phone is unacceptable.,2
337135,18-FEB-12,17-FEB-12,Srinivas,,en,184.145.77.97,jbaltutis@sympatico.ca,14956538,000000123352251,4,4,,5
337136,18-FEB-12,17-FEB-12,Douglas,,en,70.48.141.233,diliello@sympatico.ca,14954234,000000123355894,5,5,I had promotions that ran out. I would have liked to be contacted by BELL to see if I wanted to continue to be a BELL customer and not see a drastic increase and have to make several calls to then be given competitive rates to continue to be a long standing loyal BELL customer ,5
337137,18-FEB-12,17-FEB-12,Temsu,,fr,65.92.30.202,albert.iezzi2@sympatico.ca,14951504,000000123348674,5,5,Continue l'excellent travail,5
337138,18-FEB-12,17-FEB-12,Faouzia,,fr,65.94.0.254,videopracmedia@sympatico.ca,14963586,000000123347395,5,5,"j'aurais apprécié que Bell communique avec moi quand j'ai dépassé mon nombre de mega octet de5g et  me suggèré le forfet de 40 g comme la fait l'agent XEZ 892 Sauzia lors de mon appel téléphonique je trouve ça malheureux qu'on soit obligé de ce plaindre pour avoir un service adéquoit chez bell si je n'avais pas appellé je payerais encore un montant de plus pour l'internet il me semble que Bell pourrait suggéré à ses vieux clients certain avantage au lieu de pensé à recruté des nouveau clients les vieux clients se chagerais de faire la promotion de Bell au lieu des crétiqués
comme ça Bell aurait des agents qui leur coûte pas cher pour faire leur promotion ( J'ai plusieurs amis qui quité Bell à cause de ça pour aller avec votre concurence) je vous remercie de m'avoir lu et j`'espère que vous avez pris en considération mes propos. ",4
337139,18-FEB-12,17-FEB-12,Wajdi,,fr,69.159.178.238,thalylandry@bell.net,14963078,000000123358932,5,4,"donné les bonnes informations dès le départ, de cette façon nous n'aurions pas eu besoin de téléphoner ce vendredi soir",3
337140,18-FEB-12,17-FEB-12,Lukasz,,en,67.71.118.177,h.frohw@sympatico.ca,14955814,000000123352927,5,4,,3
337141,18-FEB-12,16-FEB-12,Pradeep,,en,76.69.101.10,edandglo@sympatico.ca,14941460,000000123332375,5,5,Nothing,5
337142,18-FEB-12,17-FEB-12,David,,en,70.50.196.192,rlangh@sympatico.ca,14961474,000000123343382,5,4,,4
337143,18-FEB-12,18-FEB-12,P Senthil,,en,184.145.67.145,wjkorvemaker@sympatico.ca,14963828,000000123360877,1,3,"We didn't know if he was actually there, he was silent.  Hard to understand etc.",1
337144,18-FEB-12,17-FEB-12,Amine,,fr,69.157.90.140,l.arnosti@bell.net,14957870,000000123357954,5,4,Garder le meme rythme,5
337145,18-FEB-12,17-FEB-12,Harjeeth,,en,64.231.129.13,rroche@bell.net,14961778,000000123351633,5,5,nothing,5
337146,18-FEB-12,17-FEB-12,Ryan,,en,184.148.8.42,brad.mcrae@sympatico.ca,14952592,000000123347374,4,4,"I have no reasonable suggestions that would have improved my experience.  I was very satisfied. Depending on proper delivery of the services I ordered, I could be completely satisfied. ",5
337147,18-FEB-12,17-FEB-12,Justin,,en,65.95.169.6,jim.loder@sympatico.ca,14956848,000000123347736,5,5,,4
337148,19-FEB-12,18-FEB-12,Estephania,,en,174.91.49.203,douglasgrant@sympatico.ca,14966550,000000123375282,4,4,"Actually, I persuaded a representative of Best Buy from the Geek Squad to have the conversation with your rep, because I am 75 years old and a complete 'know nothing' re technology!",4
337149,19-FEB-12,17-FEB-12,Houcem,,fr,70.26.243.29,pascale.legault072@sympatico.ca,14960512,000000123356449,4,2,"j'ai eu un tres bon service mais malheureusement le probleme est revenu un peu plus tard.  J'ai apprecie avoir acces a un agent competent rapidemment pour les 2 appels effectues.
merci",5
337150,19-FEB-12,18-FEB-12,Roshni,,en,70.54.36.173,jmp107@sympatico.ca,14968424,000000123367836,5,5,All Questions I had were answered.,5
337635,20-FEB-12,19-FEB-12,Asir raja,,en,70.53.130.44,cjcraig303@sympatico.ca,14974828,000000123387442,1,2,"As I talked to at least 6 people in your phone and internet departments over an hour - mostly on hold and the rest repeating and repeating both the problem to date and my phone number, address and postal code(at least three times for each as I was bounced from person to person) I do not know how to limit myself to one thing you could do to improve so here is my short list:

Have your phone and internet people work together!  Each department kept claiming that the problem was with the other system.

At least consider that the consumer may know which system is the route cause.  Althought I certainly did not know how to solve the problem, I did know the cause which your internet people would not accept (later proved correct.)

My phone problem turned out to be the lack of filters on my phone lines - something never asked or suggested by any of your employees until 20 hours after your service man had tried (unsucessfully to instl a new internet modem) but something, my layman next door neighbour suggested was probably (and was)the cause of the static on my phone!!!

Do no lie! Your internet department clained that the reason the internet still wasn't connected after 6 hours  was that there was an outage in my are (3 hours earlier) and didn't feel that the fact my neighbour with the same bell modem who was having no problem getting on the internet meant anything! (It didn't connect fot 20 hours when the person I talked to at your test centre finally fixed the correct password and I connected to the internet.  I then was allowed to disconnect it again because I could not talk to anyone due to the static on the lines.  It was the test centre who mentioned filters and set up an another tech visit for Monday evening to recooect the internet and provide filters.

Do not repeatedly put people on hold, transfer them to someone else who you then have to repeat your story to again and have to give you name phone number or postal code to all over again, and again. ",1
337636,20-FEB-12,19-FEB-12,John,,en,184.145.100.42,samirdahdouh@bell.net,14979436,000000123379712,5,5,"not to transfere me to HP coustomer
service,they are terrible
",5
337637,20-FEB-12,18-FEB-12,Sharon,,en,70.30.108.21,gholz@sympatico.ca,14967400,000000123372763,5,3,"After a very long wait for call to be answered was told we were transferred to the wrong department. Sharon, the person we reached was very helpful in trying to get us the information we needed even though she could not effect transaction & we had to call again to another department.",3
337638,20-FEB-12,16-FEB-12,Kaouther,,en,70.53.80.98,dsolly@bell.net,14941348,000000123335746,5,5,,5
337639,20-FEB-12,19-FEB-12,Gattu,,en,184.146.144.148,hfraser@sympatico.ca,14976352,000000123380417,4,5,,4
337640,20-FEB-12,19-FEB-12,Josee,,en,70.29.95.132,o.klass@sympatico.ca,14978478,000000123388491,4,3,have the necessary tools to resolve my problem,4
337641,20-FEB-12,19-FEB-12,Daniel,,en,174.95.55.82,bwellwood@bell.net,14974522,000000123383187,3,4,It  would be nice to speak to someone whocould speak louder.  Had to ask her to repeat nearly everthing she said. .............whatever happened to the voice with a smile.,3
337642,20-FEB-12,19-FEB-12,Mario,,en,64.134.188.19,dhstewart@sympatico.ca,14975330,000000123380686,5,5,,5
337643,20-FEB-12,13-FEB-12,Amanda,,en,184.148.130.78,sueandbobca@sympatico.ca,14911148,000000123242291,3,4,To not keep hounding me to instal the router myself. After telling 3 people that I could not do it. They finally got the  message. Frustrating.,3
337644,20-FEB-12,31-JAN-12,Justin,,fr,184.148.244.61,francoisec2@sympatico.ca,14802574,000000122962683,4,5,offrir les rabais à vos clients fidèles avant qu'on en fasse la demande,5
337645,20-FEB-12,17-FEB-12,Mounira,,fr,65.92.164.49,clo555@sympatico.ca,14953402,000000123350028,1,3,J'aimerais avoir un service qui provient du Québec. Je ne comprend pas comment une compagnie comme Bell n'engage pas des canadiens à son service.J'ai parlé à trois agents avant d'avoir le service requis et ma ligne a été coupée lorsque l agente m a transfere a un autre departement.Il y a aussi beaucoup de bruits sur la ligne et j entendais les conversations du centre d appel. Vous avez vraiment un service digne du tier-monde.,1
337646,20-FEB-12,17-FEB-12,Joshua,,en,76.64.12.45,cfaultless@sympatico.ca,14953086,000000123352945,3,4,"get billing right in the 1st place
warn customers when their rates are changing",3
337647,20-FEB-12,14-FEB-12,Arbi,,fr,174.92.237.40,pierregordon@sympatico.ca,14921822,000000123269225,5,4,"

       rien de plus , good job",4
337648,20-FEB-12,16-FEB-12,Alvaro,,en,174.91.108.168,paula.davidson013@sympatico.ca,14947368,000000123335048,1,1,"Better communication between your departments, timely communication too.  Your policies and process from dept-dept also caused us a problem.  My husband had changed our plan a few months ago so as a result OF YOUR MISTAKE we had to spend time on the phone, on the internet with your service reps ONLY AGAIN to have to point out your mistake.  Too much time wasted and obviously lots of miscommunication and lack of coordinated processes between your departments = one unhappy family!",1
337649,20-FEB-12,15-FEB-12,Khan,,en,174.92.58.229,familygoc@sympatico.ca,14928992,000000123293011,5,5,,5
337650,20-FEB-12,17-FEB-12,Edwin,,en,174.92.94.194,kalyxa@sympatico.ca,14957444,000000123347683,4,4,,4
337651,20-FEB-12,13-FEB-12,Darwin,,en,174.91.76.132,aisbra5@bell.net,14902092,000000123252704,4,3,the internet is still not functioning as well as it should,3
337652,20-FEB-12,13-FEB-12,Srinivasan,,en,184.144.169.172,m.berniker@sympatico.ca,14907892,000000123253480,3,4,"do not send me to India and Pakistan
thank you",4
337653,20-FEB-12,18-FEB-12,Kanchana,,en,184.146.120.125,rjeberhardt@bell.net,14971456,000000123368471,5,5,"This was an incoming sales call regarding internet speed and change in payment of Modum.  My husband thought that by paying the $49.95 and getting increased speed, without having to pay the monthly modum fee, that we would own the modum and be responsible for it - this was not the case.
Perhaps this might be mentioned at the time of disscussion regarding the upgraded internet speed service and cancellation of modum fee after 10 months.",5
337654,21-FEB-12,19-FEB-12,Anusha,,en,50.101.164.31,laurelfriedberg@sympatico.ca,14977364,000000123384059,4,4,nothing,5
337655,21-FEB-12,19-FEB-12,Kumar,,en,76.64.76.87,lynch_5@sympatico.ca,14977652,000000123385920,5,5,,5
337656,21-FEB-12,16-FEB-12,Paola,,en,70.52.219.149,mototech@sympatico.ca,14946680,000000123332661,1,1,did notknow what eeeenternet was and didnt know I had a speaker on my modemIn reality it was a language barrior.speaker was steeker MEXICAN?,1
337657,21-FEB-12,20-FEB-12,Sowmya,,en,65.93.33.142,marilyn.hoxie@bell.net,14988580,000000123409314,5,5,,5
337658,21-FEB-12,20-FEB-12,Melvin,,en,70.49.107.53,rdbarry@bell.net,14990706,000000123396789,1,1,Answered my questions and not been so rude.,1
337659,21-FEB-12,20-FEB-12,Mehdi,,fr,70.30.212.211,louise.aubrey@sympatico.ca,14988076,000000123395687,5,5,un service exemplaire,5
336107,21-FEB-12,20-FEB-12,Wael,,fr,70.52.103.43,mlevesque007@sympatico.ca,14989296,000000123404222,5,5,rien,5
336108,21-FEB-12,20-FEB-12,Bochra,,fr,70.30.200.227,cgvilleneuve@sympatico.ca,14982924,000000123398114,5,5,,4
336109,21-FEB-12,20-FEB-12,Temsu,,en,65.92.207.167,marimac1@sympatico.ca,14988588,000000123399809,5,2,"Upgrade your antiquated cable for internet in our area so that we can reach download speeds of more than 2.5!
Cust. care person was great.  It's not his fault.",2
336110,21-FEB-12,20-FEB-12,Rahali,,fr,70.48.121.122,bobfitzsylvieroy@sympatico.ca,14982376,000000123392364,1,2,"Conseiller plus patient, moins arrogant, plus compréhensif.  Moins insistant sur le fait de vouloir accéder à mon ordi pour des configurations après lui avoir dit non.",2
336111,21-FEB-12,20-FEB-12,Jeff,,en,70.30.136.93,juliegiles@bell.net,14987078,000000123400167,4,3,"I like your service but I've had a wireless problem for more than a year and a half. So, finally, yesterday, and after numerous calls someone sees to have the answer to the problem. It's great but... it took a long time. ",4
336112,21-FEB-12,20-FEB-12,Rashika,,en,65.95.83.28,lynnewalker@bell.net,14988212,000000123412074,4,4,,3
336113,21-FEB-12,20-FEB-12,Naoufel,,fr,70.52.8.9,viau.seguin@bell.net,14993000,000000123396736,5,4,,5
336114,21-FEB-12,20-FEB-12,Luis,,en,70.54.14.95,phillip.mason@sympatico.ca,14990274,000000123404872,5,5,Nothing that I could think of.,5
336115,21-FEB-12,20-FEB-12,Ahmed,,fr,184.148.218.39,rcloutier007@sympatico.ca,14990696,000000123403411,5,5, jaimerais savoir comment faire pour retrouver mes favoris et quel est la soulution pourvoir l historique et la facon de l effacer.merci,5
336116,21-FEB-12,20-FEB-12,Maria,,en,69.254.173.146,mhvyse38@sympatico.ca,14989046,000000123400860,,1,I DID NOT CONTACT SYMPATICO ON FEB 21.  LIKE MOST THINGS AT YOUR SERVICE CENTER IT DOES NOT WORK.  ,1
336117,21-FEB-12,20-FEB-12,Saber,,fr,76.64.249.184,f.gothier@sympatico.ca,14984590,000000123410752,5,5,,4
336118,21-FEB-12,16-FEB-12,Wael,,fr,67.68.147.25,whippet1@sympatico.ca,14950562,000000123328136,5,4,,4
336119,21-FEB-12,18-FEB-12,Monica,,en,74.14.159.99,yas488@bell.net,14973372,000000123362617,5,5,please hire some interpretors or employees with command on various languages. because all of your customer are not fluent in English.,4
336120,21-FEB-12,20-FEB-12,Ahlem,,fr,184.148.244.87,jac.dermine@sympatico.ca,14986110,000000123396799,5,5,"Certains termes ou expressions, par ailleurs très justes en soi, peuvent ne pas être compris de l'usager de tous les jours.  J'ai dû par exemple demander à la conseillère ce qu'elle voulait dire par ""alléger le navigateur"". Mais c'est un petit détail et Ahlem s'exprimait dans un français impeccable.",5
336121,21-FEB-12,20-FEB-12,Bob,,en,76.64.150.212,lcollins2@sympatico.ca,14987758,000000123393298,5,5,Couldn't be better.  Rep was perfect.,5
336122,21-FEB-12,20-FEB-12,Nizar,,fr,184.146.244.197,syte_2@sympatico.ca,14992360,000000123411847,5,5,"j'AI ÉTÉ ABSOLUEMENT BIEN SERVIE, AVEC AFFABILITÉ ET J,AI RESSENTI LE DÉSIR DE VOTRE EMPLOYÉ DE SATISFAIRE MES BESOINS ET DE RÉSOUDRE MON PROBLÈME.",5
336123,21-FEB-12,20-FEB-12,Silumula Swathi,,en,70.26.127.167,marilyn.floyd@sympatico.ca,14988578,000000123401018,4,4,,5
336124,21-FEB-12,20-FEB-12,Benjamin,,en,70.26.25.82,ra_nugent@sympatico.ca,14990550,000000123411585,5,4,,5
336125,21-FEB-12,20-FEB-12,Jason,,fr,64.228.77.197,vincent.mercadante097@sympatico.ca,14993042,000000123407459,5,5,"LE ROUTEUR AVAIT CESSÉ SUBITEMENT SA LIAISON AVEC INTERNET, SANS RAISON, ET UN MESSAGE DE REINITILISATION M'EMPÊCHAIT DE TRAVAILLER SUR INTERNET",3
336126,21-FEB-12,20-FEB-12,Vladimir,,en,206.47.249.246,josanne@sympatico.ca,14986914,000000123412274,5,5,,5
336127,21-FEB-12,20-FEB-12,Omar,,fr,70.30.202.138,moisanjes@bell.net,14989382,000000123392715,2,4,Le technicien de niveau 2 a changé la bande passante pour stabiliser le réseau. Je suis maintenant à 14Mbs/s au lieu de 16.,4
336128,21-FEB-12,20-FEB-12,Omar,,en,65.94.67.125,sheilat66@bell.net,14991762,000000123403848,5,5,Nothing,5
336129,21-FEB-12,20-FEB-12,Divya,,fr,65.94.225.132,jack.delicato@sympatico.ca,14986122,000000123406669,5,5,,5
336130,21-FEB-12,20-FEB-12,Ali,,fr,65.92.212.63,denisedorval@bell.net,14983814,000000123393334,5,3,"votre service Bell clavardage,j'ai tenté
de régler mon problème d'accès après avoir installé un nouveau site,j'ai passé 5 personnes pendant 1hr.30 min.
rien ne fut réglé.
Une amie qui travaille dans ce domaine est venu à la maison a réglé le tout en 5 minutes !!
cependant votre conseiller au sujet de la facturation a été très conpétent.
Cependant je trouve vos services plus dispendieux que la conpétition.
je demeure avec Bell uniquement pour le forfait interurbain gratuit.
",
336131,21-FEB-12,20-FEB-12,Juan,,en,76.67.200.128,m.hedrich@sympatico.ca,14988246,000000123406344,5,5,,5
336132,21-FEB-12,16-FEB-12,Ali,,fr,174.95.233.241,davidaxel@bell.net,14940824,000000123318290,5,5,,5
336133,21-FEB-12,20-FEB-12,Mohamed,,fr,67.70.78.14,maurice_gilbert74@sympatico.ca,14988770,000000123410429,4,4,"Non trés bien reçu Merci beaucoup,",5
336134,21-FEB-12,20-FEB-12,Frank,,en,76.67.200.128,m.hedrich@sympatico.ca,14988248,000000123403942,5,4,,5
336135,21-FEB-12,20-FEB-12,Elvis Francisco,,fr,69.158.172.254,norman.collette@sympatico.ca,14989814,000000123402722,3,1,Résoudre le problème.,
336136,21-FEB-12,03-OCT-11,Ravi,,en,70.52.89.131,mal-sharqawi@sympatico.ca,13492642,000000120297281,1,2,"your company try to take me out of unlimeted internet and let me pay high price for low speed in the other side you offer tvip (24 m speed unlimeted download) in 9 $ so you limit my freedom 
- there is no garante if i change plane the price will be the same .",2
336137,21-FEB-12,20-FEB-12,Hanen,,fr,70.26.205.22,frelouu@bell.net,14984928,000000123394497,4,,"les deux personnes qui ont répondu à mon appel l'ont fait avec beaucoup de gentillesse. Le problème que je rencontre devrait être résolu cette semaine.  C'est à ce moment que je serai satisfaite. En attendant, la 2e personne m'a dit quoi faire.
Merci.
Remarque:  Pouvez-vous demander aux personnes qui nous aident de parler un peu plus lentement?
",3
336138,21-FEB-12,20-FEB-12,Khan,,en,184.144.0.7,silenth@sympatico.ca,14991836,000000123404767,5,4,not much,4
336139,21-FEB-12,20-FEB-12,Zaccheus,,en,184.144.0.7,silenth@sympatico.ca,14991838,000000123394899,4,4,nothing,4
336140,21-FEB-12,20-FEB-12,Dominic,,en,70.27.16.47,jig60@bell.net,14986594,000000123410968,1,2,Why the call when the service had been installed 2 weeks ago! (Feb 04),4
336141,21-FEB-12,20-FEB-12,Caroline,,en,174.92.101.114,fcbc@sympatico.ca,14984692,000000123405297,2,1,Give me the Fibe 12 service that I am paying for and supposed to be receiving.,2
336142,21-FEB-12,20-FEB-12,Alex,,en,64.231.87.2,tonysteers@bell.net,14992764,000000123405310,3,2,Address the weak signal strength of the internet modem etc,2
336638,18-FEB-12,17-FEB-12,Fakher,,fr,174.91.206.117,rita.j_4@sympatico.ca,14961448,000000123356102,5,5,Tout a été parfait!,4
336639,19-FEB-12,17-FEB-12,Rym,,fr,184.144.232.163,yduquet@sympatico.ca,14963942,000000123338343,5,5,,4
336640,19-FEB-12,18-FEB-12,Nedra,,fr,174.91.253.88,p.colmon@sympatico.ca,14970732,000000123367280,2,4,"L'appel concernait le prétendu non retour de notre part d'un modem qui a fait l'objet de deux lettres de MENACE de la part de Bell. 
Nous avons reçu le nouveau modem le 12 décembre 2011 et nous avons retourné le modem défectueux le 14 décembre 2011. En vérifiant le numéro de suivi donné par Postes Canada au moment du renvoi du modem,j'ai constaté que le modem avait été réceptionné par BELL le 16 décembre 2011 à Mississauga, soit UN GROS DÉLAI DE DEUX JOURS. 
Avant d'accuser les gens, BELL devrait mettre en place des systèmes internes fiables de contrôle et de suivi lui évitant des erreurs grossières et ainsi inciter ces abonnés à regarder ailleurs à force de se faire harceler.
J'ai senti la colère retenue dans la voix de votre préposée au service à la clientèle durant mon appel. Ces personnes sont l'image de votre société, ne les mettaient pas dans des situations où ils ne peuvent expliquer l'incompétence des autres employés.

",1
336641,21-FEB-12,17-FEB-12,Brahim,,fr,174.93.247.230,guyleroux55@sympatico.ca,14955786,000000123352134,1,2,"Votre Représentant de l'étranger était plutôt très arrogant , avec vraiment pas beaucoup de patience pour travailler avec la clientèle... j'ai plutôt senti que je le dérangeais je ne suis pas informaticien et je ne pouvais peut être pas répondre du tac au tac a ses questions et son impatience démontrais pas beaucoup de volonté de sa part !!!

Très déçu de se service avec votre agent Brahim, par chance le lendemain matin j'ai re-contacter un autre agent qui lui a réussi a élucider le problème avec convivialité et respect... Je reste néanmoins satisfait de l'efficacité de vos service et aussi de vos tarifs je magasine donc a me trouver un autre fournisseur !


Guy Leroux
Client déçu.. ",2
336642,21-FEB-12,20-FEB-12,Mary,,en,70.50.28.10,bboyle@sympatico.ca,14982058,000000123406702,1,1,"I stayed home yesterdat because I was told a technician would come to my home to instal a new modem and remove the old one. An e mail informed me that this had been done. However, the technician never came to the house, so I cancelled the Fibe 16 immediately. Better communication would help.",3
336643,21-FEB-12,20-FEB-12,Wahida,,fr,207.253.24.164,cailleute@sympatico.ca,14982668,000000123398896,1,1,"J'ai posé une question précise concernant le branchement mon xbox sur le router de Bell. La question concernait le fait de savoir si le routeur pouvait bloquer certains port TCP qui pouvait expliquer mon problème de connexion. On m'a répondu que ma ligne internet n'avait pas de problème (je le savais déjà, mes PC fonctionnaient adéquatement lors de mon appel de service) et surtout on m'a répondu que Bell ne bloque aucun port TCP.

J'ai donc entré moi-même dans les paramètres du routeur pour me rendre compte que certaines options étaient présentes pour me permettre de laisser passer les communication de mon xbox. La représentante du service à la clientèle m'a donnée une réponse erronée à une question précise. J'ai l'impression qu'elle n'avait aucune idée de ce que je posais comme question et au lieu de s'informer ou de me rediriger à la bonne personne, elle m'a répondu de vérifier auprès du revendeur du Xbox. 

Pas très professionnel et surtout j'ai perdu mon temps avec elle et j'ai dû résoudre mon problème tout seul.

Je ne suis pas satisfait du tout.

J'ai un autre problème de port avec le routeur concernant une applicaton Iphone et je n'ose pas appeler Bell pour avoir du service.

Il est possible que je change de fournisseur, que je demande un modem sans routeur et que je fournisse moi-même le routeur sur lequel j'aurai plus de flexibilité pour faire ce que je veux faire...",2
336644,21-FEB-12,20-FEB-12,Fatma Sawcen,,fr,174.93.198.254,mallalancette@sympatico.ca,14988374,000000123401152,5,5,,5
336645,21-FEB-12,20-FEB-12,Brent,,en,65.95.91.204,bandjishibashi@sympatico.ca,14981978,000000123412707,4,3,"I chose ""somewhat"" because this is not the first time we have had this problem, and it seems related to the ""box"" outside in our neighbors yard.  While your reps did a good job in that they seemed to believe I had a legitimate problem, the fact that I spent at least $400 per month for Bell services makes me a bit annoyed that the company does not spend the required time and $$ to fix what is wrong with the infrastructure!   And, please, don't call your customers ""Ma'am.""  It, too, is annoying. ",4
336646,21-FEB-12,18-FEB-12,Daniel,,en,64.228.142.9,wallacer@bell.net,14973180,000000123368217,5,5,"it would have been better to avoid the loss of service in the first place. We had a terrible week overall with Bell representatives....some didn't show up, some did. The simple action of upgrading our internet service and telephone package resulted in many days of trouble, including no service at times, lots of waiting around for servicemen to show up ....a lot of it was avoidable  and unnecessary resulting in me losing time from work.  Compensation offered was not sufficient  to offset the aggravation experienced. ",2
336647,21-FEB-12,19-FEB-12,Mike,,en,174.95.14.30,yrob@sympatico.ca,14980632,000000123383252,4,4,Bell website didn't work for me when I submitted usage request.,4
336648,21-FEB-12,25-JAN-12,Gustavo,,en,64.231.67.130,married2000@sympatico.ca,14737502,000000122821269,4,2,"The departments I was transferred to still have not contacted me yet.  Today is February 21.  

I've been told for the last three years that my phone line will be upgraded.  I am only getting up to 3Mbps.  When will the phone/internet lines be upgraded in the M8Y 3W2 area. (i.e. Fibe or faster speeds)

",3
336649,21-FEB-12,20-FEB-12,Elyes,,en,174.95.186.170,rejane.drouin@sympatico.ca,14990760,000000123400816,4,4,,4
336650,21-FEB-12,20-FEB-12,Pamela,,en,174.93.233.52,gussyturner@sympatico.ca,14985504,000000123392691,5,5,Nothing,5
336651,21-FEB-12,16-FEB-12,Jamie,,en,70.27.113.18,mlkchick35@bell.net,14946562,000000123323882,5,5,The first person I talked with did not seem to understand what I was calling about,5
336652,21-FEB-12,20-FEB-12,Josue,,en,70.54.62.89,iatedirt@sympatico.ca,14985922,000000123392434,5,4,,5
336653,21-FEB-12,20-FEB-12,Zahid Ahmed,,en,184.146.81.196,brian.philip@sympatico.ca,14982498,000000123399266,5,3,"your tech guy was very helpful, however I still have an issue with spead of iternet and believe it's more than just my browser issue. I believe the activity levels are high on my circuit if I can say it that way and need to be switched to a line with less traffic. Speed has been an issue that is getting worse",3
336654,21-FEB-12,18-FEB-12,William,,en,70.26.150.54,karencrain@sympatico.ca,14968822,000000123362187,4,5,Less time waiting on hold,5
336655,21-FEB-12,18-FEB-12,Emmanuel,,en,76.64.225.20,billtolmie@bell.net,14965210,000000123366220,5,5,Nothing,5
337151,20-FEB-12,17-FEB-12,Teri,,en,76.71.56.234,ghawley@sympatico.ca,14955478,000000123354910,5,4,the fact that my billing accounts were not on one as i had been told was not good -- but the money oweing was transfered to my old account number and i hope it is now settled -- i have paid the full amount as of today,5
337152,20-FEB-12,19-FEB-12,Afroze,,en,70.165.223.50,caryk@sympatico.ca,14974620,000000123387200,5,4,,5
337153,20-FEB-12,14-FEB-12,Anthony,,en,70.31.23.248,viola.wuwong@sympatico.ca,14924492,000000123270470,5,5,,5
337154,21-FEB-12,20-FEB-12,Khan,,en,76.66.132.13,peter.schulman@sympatico.ca,14990218,000000123394709,3,3,My problem relates to download speed.  The speedtest showed that the speed was a little slow on the wireless download.  However my main problem was in downloading a program wirelessly.  It would take 45 minutes versus under two minutes on the cabled computer.  i will have to call technical support again.,3
337155,21-FEB-12,20-FEB-12,Marina,,en,65.93.207.229,gail.bill@sympatico.ca,14985024,000000123403346,1,1,I installed your security which frooze my computer.  I was told I would have to have it removed by paying a technician to do so.  I left my computer up over night and noticed this morning it was moving but very slowly.  I placed another call and spoke to India.  The supervisor called me back several times to see if my computer was progressing.  All in all this lady uninstalled your program for me.  This took several hours and many telephone calls from her but the mission was accomplished.  I question why this could not have been done by Marina or Grace in Ottawa yesterday!!!!!!,
337156,21-FEB-12,20-FEB-12,Naveed,,en,76.64.57.209,angelite1@sympatico.ca,14981614,000000123407353,5,5,,5
337157,21-FEB-12,20-FEB-12,Harjeeth,,en,70.27.63.81,fabb05.van@sympatico.ca,14984604,000000123408414,5,5,the rep was excellent,5
337158,21-FEB-12,20-FEB-12,Elmer,,en,205.207.78.4,ppakeman@sympatico.ca,14990438,000000123403426,5,5,No suggestions.,5
337159,21-FEB-12,20-FEB-12,Anis,,fr,65.92.4.212,e.i@sympatico.ca,14984220,000000123408328,5,4,,5
337160,21-FEB-12,20-FEB-12,Marga,,en,204.237.75.56,bishop.wayne@sympatico.ca,14982260,000000123407463,4,4,"Will have to wait and see if the items we discussed will be taken care of on my next billing
",4
337161,21-FEB-12,16-FEB-12,Juan,,en,69.157.53.82,thkoch@sympatico.ca,14949956,000000123315702,4,4,"Deleting the E-mails, that had been deleted my the delete section.",5
337162,21-FEB-12,18-FEB-12,Jude,,en,70.24.27.134,redkirkie@sympatico.ca,14971312,000000123372518,5,5,"Representitive could have better English, however I could understand him.",5
337163,21-FEB-12,14-FEB-12,Kevan,,en,70.24.148.3,bpearson1@sympatico.ca,14913900,000000123284757,5,5,,5
337164,21-FEB-12,14-FEB-12,Carolina,,fr,67.68.251.18,elsliger.minier@sympatico.ca,14916024,000000123270667,4,4,"Madame, Monsieur,
Depuis plusieurs mois, j'oserais dire 1 an, je signalais ce problème et ce n,est qu'à cette essai que j'ai eu quelqu'un de compétent pour régler la vitesse réduite de la ligne Merci donc à la personne de Ottawa, Carolina je crois, qui a enfin trouver la réponse.
Par contre comme la situation de lenteur était dû à votre équipement, soit le modem-routeur, comme j'ai dû passer de longs moments à essayer de rebrancher, reconfigurer etc.. comme j'ai dû vous défendre en disant à tout le monde que cela se rétablira bientôt, je m'attend maintenant à recevoir de Bell une réduction ponctuel du prix des servicee internet tronqué que j'ai eu droit durant tout le temps que j'ai utilisé ce Modem.   Un congé de paiement de deux mois sur le service internet me semblerait raisonnable compte tenu de tout le désagrément subit. À vous de voir mais je n'en attend pas moins.

À votre crédit maintenant je crois que la vitesse n'a jamais été aussi bien...souhaitons que cela continue mais comme la citation le dit: Chat échaudé craint l'eau froide.


Au plaisir d'avoir de vos nouvelles bientôt et de façon positive.

Robert Elsliger

418-659-1443
elsliger.minier@sympatico.ca",3
337165,21-FEB-12,20-FEB-12,Adithya,,en,76.69.231.95,charles.rampersad098@sympatico.ca,14982974,000000123393614,5,5,Nothing,3
337166,21-FEB-12,18-FEB-12,Revathi,,en,70.53.86.114,eleanor.clarke@bell.net,14966767,000000123363918,3,4,"first, you could hire people whose FIRST language is English!! Much time would be saved not have to say ""pardon me"" 6x, it's Not their fault.  The blame lies at your doorstep, for cutting costs for more profit.  Greed is a baad thing. Lady I spoke with asssured me the plug would be delivrered in 24/48 hrs even though I mentioned it being a weekend and we had mail delivery Mon. Four days with no service is NOT acceptable",3
337167,21-FEB-12,20-FEB-12,Med Wacef,,fr,65.93.5.116,rangerg@bell.net,14990608,000000123405130,5,4,tout est ok pour le moment,5
337168,21-FEB-12,20-FEB-12,Mohamed Amine,,fr,206.162.160.52,ftalbot.agagne@bell.net,14984946,000000123396941,5,4,,4
337169,21-FEB-12,20-FEB-12,Gattu,,en,174.88.253.82,gensam@sympatico.ca,14985142,000000123408755,5,5,Gattu did an excellent job. She had empathy and shows her professionalism. A pleasure to deal with. Really had good experiences lately with Bell. I know some top executives at Bell and will certainly pass on the good words.,5
337170,21-FEB-12,22-NOV-11,Tanveer,,en,70.49.110.14,stucary@sympatico.ca,14069328,000000121414810,2,2,Actually fix the problem,1
337171,21-FEB-12,20-FEB-12,Aswathy,,en,65.93.108.89,b.waymouth@sympatico.ca,14981926,000000123406712,5,5,"I am very happy with this service
this time I do not want to be a rude person but this person spoke really good english that was great I could under stand 
thank you
when i can't under stand the person it is alot more difficult ",3
337172,21-FEB-12,20-FEB-12,Kanchumarthi,,en,67.68.103.181,emoroman@bell.net,14984442,000000123401873,1,1,"The one thing that will improve my experience is that you provide the technical service that Bell promised.
I have been trying to access Bell Tracker since February 19 and I have noticed that it has not been updated.  I want to track my internet usage and it is NOT possible.  I just checked a few minutes ago and it STILL shows the usage AS AT FEBRUARY 18, 2011.  The Bell representative I spoke to explained that their was technical `maintenance`being done but he offered no indication of how long it would take.  Are your technical personnel so incompetent that they cannot fix the system fast enough?  February 19, February 20, February 21....how much longer???? This is RIDICULOUS!!",1
337173,18-FEB-12,17-FEB-12,Brent,,en,174.95.252.190,rmoulton@sympatico.ca,14961502,000000123355191,1,1,"Your people should stop blaming my computers for an issue caused by your internet connection.  I have gone thru approx. 5 computers, and all of them even with a clean startup, have a slow connection.  I have spent hours on the phone with tech support and nothing is ever resolved.",1
337174,18-FEB-12,17-FEB-12,Brent,,en,174.95.252.190,rmoulton@sympatico.ca,14961504,000000123355710,1,1,Same problem slow speed not resolved.,1
337175,18-FEB-12,17-FEB-12,Med Ramzi,,fr,70.24.208.97,georges.filion@sympatico.ca,14955416,000000123350705,5,2,Rien de plus.,5
337660,20-FEB-12,13-FEB-12,Geoff,,en,174.91.81.110,david.j.findlay@sympatico.ca,14904142,000000123252429,5,5,"The service provided by the phone call referenced by the survey was excellent in all aspects. Howereve that is not the whole story. It was the third call I made before the service was scheduled. The first two I was not given an install date but was told to expect a call back within 3-5 business days. The callback never happended so I twice had to start the process over. The first call was to cancel a scheduled service suspension and order the fibe upgrade. Neither happened so I had to call to reestablish service (which took about 14 hours!!!!???) and then try to order the service (callback never came). After the call that got the installation scheduled I had to change the install date. While this happend as promised, it to about 30 minutes to get changed. This is way too long to handle a (what should be) simple request. The technician was able to get only about 20MB download speed and told me that was not sufficient to receive Fibe TV. It is now testing at 14.78 MB so I suspect there is some network issue in our neighbourhood. 14.78 is still substantially better than what I had before and probably adequate for my needs but is less than I was expecting.",3
337661,20-FEB-12,17-FEB-12,Stephen,,en,173.32.176.175,pdeabreu@bell.net,14960694,000000123346229,1,1,"Rogers was coming on Sunday, Feb19th to hook up our telephone and internet service.  On Jan 23 my husband called Bell to notify you of this and were told not to worry that Bell and Rogers would co-ordinate everything.  Well that didn't happen.  Bell cut off both services on Friday, Feb 17th leaving us without any phone and internet service for TWO (2) days.  Your rep (didn't get the name) promised that someone would call us on our cellphone the same day to sort this out but NO ONE CALLED!  This is totally unacceptable and so very unprofessional of Bell.  Now we are back with Rogers and I personally feel that we should have stayed with them and will never come back to Bell again.  Our neighbours and friends warned us about switching over to Bell because of their negative experiences.  We should have taken their advice.  Now we know better.",1
337662,20-FEB-12,19-FEB-12,Sowmya,,en,64.231.81.254,rblosdale@sympatico.ca,14978970,000000123385956,5,5,I can't think of anything.,5
337663,20-FEB-12,19-FEB-12,Gattu,,en,70.53.44.86,u.anita.w@sympatico.ca,14980320,000000123383232,5,5,this was perfect service on the phone first and then with service call right after.,5
337664,20-FEB-12,16-FEB-12,Hector,,en,76.69.127.6,dsitte@bell.net,14941342,000000123320125,5,5,Nothing.  Hector was extremely calm and patient with me.,5
337665,20-FEB-12,19-FEB-12,Philip,,en,74.14.158.83,karen.hoar001@sympatico.ca,14977089,000000123387286,4,4,"It would have been nice to know that I required a new modem from Bell when I had my new laptop updated with Sympatico.  It was only after I had issues with my internet speed that I was informed that my old modem, the 5200, could not handle my new laptop and provide me with the speed I was paying for.",4
337666,21-FEB-12,20-FEB-12,Himanshu,,en,174.88.217.133,marykate@bell.net,14988730,000000123400514,3,2,"When I received a call back from Bell CANADA , I felt something was being done to help me. I had spent an hour previous to that trying to understand what was being said. I now know that I can ask to be transferred to Canada, if there is a language barrier.",4
337667,21-FEB-12,20-FEB-12,Naoufel,,fr,69.156.67.137,celinebilodeau@sympatico.ca,14982898,000000123390925,3,2,,4
337668,21-FEB-12,16-FEB-12,Cathrine,,en,70.31.54.244,krazykendalls@bell.net,14944734,000000123330700,1,1,"The representative stated there were problems with the lines and they would call me back when it was up and running, I NEVER received a call back and ended up having to call myself. I am completely disgusted with the lack of service I have received from Bell since I signed up with them and cancelled my ROgers. ",1
337669,21-FEB-12,20-FEB-12,Carmen,,en,74.15.100.222,burt.reid@sympatico.ca,14982586,000000123395876,4,4,don't know,4
337670,21-FEB-12,12-JAN-12,Vikram Aditya,,en,184.147.132.135,nestic@sympatico.ca,14585294,000000122508872,3,3,"I would have greatly appreciated if Bell-Sympatico had reviewed my account during the past 9 years, as your services and options have changed considerably.  In September 2003 when I switched dial-up up for high speed internet, there was only one ""high speed"" and at that time I had ""unlimited"" service.  

Over the past few years I have used little to no internet service each month, but I was still paying for unlimited service.  I had no idea what your different speeds and download limits meant, in relation to what I already had.  In those nine years, my service almost tripled in cost, yet I was still using the 9 year old modem without router or wireless capabilities which offered sporadic service issues.

I don't think that is right or fair, and will have to consider what other companies have to offer for the same cost as I am still being charged now.  In those nine years I never received a single paper copy of my internet service bill to check or question what I was being charged versus what my needs were.  I still do not understand how much speed/download volume I now have compared to what I had before January 13th.

It would be nice to be able to feel that I was receiving good value for the price I have to pay - especially as compared to what your competitors charge (service and speed versus price).",3
337671,21-FEB-12,20-FEB-12,Salvador,,en,173.169.77.230,bob.grace@sympatico.ca,14982344,000000123399862,3,2,not pass the buck,3
337672,21-FEB-12,20-FEB-12,Mahmoud,,fr,184.107.108.42,marcel.guertin@sympatico.ca,14988448,000000123408082,5,5,,5
337673,21-FEB-12,20-FEB-12,Juan,,en,174.94.11.146,rapinp@sympatico.ca,14990612,000000123395520,4,4,,4
337674,21-FEB-12,19-FEB-12,Noureddine,,fr,184.144.167.18,hugjac@sympatico.ca,14976408,000000123382322,3,3,appel fait pour vérification de r.-v. dimanche midi car le tech. ne s'est pas présenté à l'app. mais avait fait les vérifications à l'extérieur de la bâtisse (c'est ce qu'a confirmé la persoone au soutien),4
337675,21-FEB-12,20-FEB-12,Timmy,,en,65.95.251.70,fn.xamin@sympatico.ca,14984768,000000123408197,4,5,Very satisfied how all my questions were resolved.  Thank you.,5
337676,21-FEB-12,20-FEB-12,Walim,,fr,70.29.154.32,dianelecour@sympatico.ca,14983926,000000123396717,5,5,,4
337677,21-FEB-12,20-FEB-12,Marc-Andre,,en,174.94.31.222,alikakos@sympatico.ca,14981402,000000123410726,3,1,Fixed the problem,1
337678,21-FEB-12,18-FEB-12,Padmanaban,,en,216.191.83.123,iciw@sympatico.ca,14967850,000000123369446,5,5,,5
337679,21-FEB-12,20-FEB-12,Khaled,,fr,70.26.229.115,ghlaur@sympatico.ca,14985242,000000123403679,4,5,"Avoir une procédure de pas à pas pour accéder aux courriels de Outlook à distance. Nous, babyboomers, ne sommes pas idiots mais nous ne sommes pas nés avec les ordinateurs...alors les méthodes pas à pas nous aimons beaucoup. Merci
",4
337680,21-FEB-12,20-FEB-12,Priyanka,,en,70.24.215.98,xavier.guyot@sympatico.ca,14993328,000000123395976,3,,,3
336143,21-FEB-12,20-FEB-12,Cristian,,en,74.14.118.245,lmuss@bell.net,14988014,000000123398802,1,1,"I never got a satisfactory answer to my query.  Only it cannot be done; that is the way it is set up.  No suggestions about any options that I can use.

Very disappointed about the outcome.  I definetely need some further explanation(s).  I would like someone who is knowledgeable to call me to discuss the matter as the alternative is to consider cancelling Bell and going to another internet provider.",1
336144,21-FEB-12,19-FEB-12,Nagesh,,en,174.91.247.155,ldoolan00@sympatico.ca,14977392,000000123383666,5,5,Nothing really.,5
336145,21-FEB-12,19-FEB-12,Nelson,,en,70.26.33.22,reine.30@sympatico.ca,14979006,000000123384505,4,2,"Nelson was helpful as much as he could but it took 3 more tel. calls and 3 days to solve my problem. Now all is well.I was very disappointed during my recent vacation to not be able to access my inbox.
Marie Vanbergen",
336146,21-FEB-12,20-FEB-12,Afroze,,en,174.92.242.117,julie-whittaker@sympatico.ca,14987060,000000123400253,5,5,,5
336147,21-FEB-12,20-FEB-12,Nadia,,fr,174.89.222.116,isabelleaubin@sympatico.ca,14986010,000000123396134,5,3,"Ne pas nous charger le frais de location unique de 49.95$ car nous avons payé deja de la location à tous les mois (années), sans être avisés que nous pouvions payer un frais unique et ensuite, plus rien.",3
336148,21-FEB-12,20-FEB-12,Diego,,en,64.231.130.87,sharonlhughes@sympatico.ca,14991746,000000123400687,5,5,"the fellow was very good and took the time to us



















lk us threw the whole procedure.",5
336149,21-FEB-12,20-FEB-12,Amine,,fr,65.93.128.157,copain2@sympatico.ca,14983274,000000123409040,5,5,Rien tout a été très bien ,5
336150,21-FEB-12,20-FEB-12,Grace,,en,70.24.96.188,rose.12@sympatico.ca,14991210,000000123411270,5,5,,5
336151,21-FEB-12,20-FEB-12,Radhika,,en,76.70.86.62,kenglloyd@sympatico.ca,14987316,000000123408024,3,2,install fiber optics cable!!!!,2
336152,21-FEB-12,20-FEB-12,Sonia,,fr,70.30.184.76,deniscool@sympatico.ca,14983794,000000123392213,5,5,,5
336153,21-FEB-12,17-FEB-12,Med Rami,,fr,174.93.134.72,clise@sympatico.ca,14953396,000000123344832,5,5,"Rien d'autre tout était parfait.
Politesse, serviabilité efficacité.",5
336154,21-FEB-12,20-FEB-12,Karen,,en,50.101.250.66,dorimitobe@sympatico.ca,14984086,000000123396979,3,3,"Getting someone to explain more about wireless which I don't know much about and I just wanted to know what it would cost to get a bundle with my phone, long distance, internet and TV. I was just shopping around.",3
336155,21-FEB-12,16-FEB-12,Vijayashanti,,en,70.48.230.109,h.couch@bell.net,14942700,000000123322612,1,1,Send a tech who actually comes to your home and completes the work. The tech who came here (Feb 19/12) just left a work order (M 4268862) marked completed in the mail room. The tech's number is 1357328.TECH NEVER DID COME TO UNIT!,1
336156,21-FEB-12,20-FEB-12,Houssemeddine,,fr,69.156.164.19,jmilliard@sympatico.ca,14986698,000000123404831,4,4,,5
336157,21-FEB-12,31-JAN-12,Jose,,en,184.151.63.245,cultivatingwellness@sympatico.ca,14801050,000000122950659,5,5,"The person helping me was really pleasant, patient, an excellent teacher and helped me perfectly - nothing to add.",5
336158,21-FEB-12,15-DEC-09,Alicia,,en,216.121.180.141,csdcat@sympatico.ca,7514279,000000104778733,,,,
336159,21-FEB-12,20-FEB-12,Allaura,,en,129.97.142.67,m__schulze_98@sympatico.ca,14988286,000000123397378,5,5,"The reason for the call was that my renewed contract had not been reflected on my latest bill (despite the renewal being from end of january). The only improvement would therefore have been if I wouldn't have had to call at all, but otherwise everything was fine.",4
336160,21-FEB-12,20-FEB-12,Rym,,fr,174.92.238.55,france.alex@sympatico.ca,14984800,000000123397650,4,4,,5
336161,21-FEB-12,18-FEB-12,Moses,,en,69.159.94.102,jfitz.jr@sympatico.ca,14968302,000000123365276,5,4,,5
336162,21-FEB-12,19-FEB-12,William,,en,174.88.215.18,beaudoinbinette@bell.net,14974248,000000123383781,5,5, grate and took the time to help very very pleased,5
336163,21-FEB-12,20-FEB-12,Janani,,en,50.16.198.92,peretz@bell.net,14990190,000000123391460,1,1,My internel crash every fue daye,1
336164,21-FEB-12,17-FEB-12,Alberto,,en,65.95.246.113,ameyer@sympatico.ca,14951652,000000123351897,1,2,"We ordered a new wireless modem on Feb 9/12.  Did not receive. Phoned on Feb 17 and was told since we were not home, Purolater returned to Bell.  Said they would send.  Received just now and Purolater said never delivered before.  Also figured you have been charging us for this new modem and it not even hooked up yet.  When I receive my internet bill, expect to not be charged for this new modem until Feb 22 and will not pay a delivery charge because was never told that there would be one included from the time I first ordered the modem.",
336165,21-FEB-12,19-FEB-12,Mansouri,,fr,76.65.164.41,pashya@bell.net,14978580,000000123380507,4,2,"Le monsieur a été très poli et il est venu tôt dans la journée; malheureusement, il n'a pu compléter le travail car il y avait un problème de filage que seul un ingénieur de Bell doit régler; cela n'était pas de sa faute. Autrement, je suis bien satisfaite de son service. ",5
336166,21-FEB-12,16-FEB-12,Diedra,,en,184.145.130.179,markwaldron@bell.net,14945906,000000123323396,2,3,I talked to three people and repeated my concern three times. The last time I was put on hold and then an entirely new responder came on line .  The entire process took 1.5 hours!! ,2
336167,21-FEB-12,20-FEB-12,Celina,,en,184.148.114.57,kdalby@sympatico.ca,14987274,000000123403223,1,1,"Language barrier. Person did not know what I was asking them to do. Very poor english.
Was of no help after being on the phone for 2 hours.
The next day was fantastic when a gentleman called. He arrived to the door and fixed the problem. He was awesome. ",
336168,21-FEB-12,20-FEB-12,Silvia,,en,70.31.72.65,grammabess@sympatico.ca,14985408,000000123398587,4,4,"I phoned for service on Sunday Feb 19, Karen was the respresentative, she could'nt help, so she said she would phone me back bwefore 11.00 pm Sunday, but did not....I waited till Monday to phone again, and the representative was Silvia, who worked it out....she was very efficient...also, I have a friend who has Bell Internet, High speed and 25 GB, and he only pays $35.00 plus tax....I will looking around for a better deal for me..... ",3
336169,21-FEB-12,20-FEB-12,Maria,,en,64.231.25.188,rbhunter@sympatico.ca,14990670,000000123392413,5,5,Maria is exceptionally competent and I have no suggestions.  Thank you for your interest.,5
336170,21-FEB-12,20-FEB-12,Sharmila,,en,70.49.81.155,nettal@sympatico.ca,14989640,000000123393591,3,1,"I was told that Sharmila would phone me today and I waited all day. No call. She was very nice, but no call. I still do not have firewall and security that I am paying for.",4
336171,21-FEB-12,20-FEB-12,Emmanuelle,,en,174.89.127.32,judymoo@sympatico.ca,14987046,000000123392280,2,1,solved my problem,3
336172,21-FEB-12,20-FEB-12,Yasmin,,en,70.50.221.103,irene.grant@sympatico.ca,14985988,000000123408249,5,4,,4
336173,21-FEB-12,20-FEB-12,Vijay,,en,74.198.164.239,psabbath@sympatico.ca,14990478,000000123390918,5,5,,5
336656,18-FEB-12,17-FEB-12,Walid,,fr,174.88.252.157,j.leduc2006@sympatico.ca,14956302,000000123340504,5,5,"Il s'agit plutot d'une réparation de prise de téléphone.
Le problème de connection internet apres déménagement de l'ordi a été réglé en enlevant le filtre du fil qui va à l'ordi....",4
336657,18-FEB-12,16-FEB-12,Nayeem,,en,69.159.69.227,jlynnebush@bell.net,14943868,000000123317326,1,3,Not taken 1 hour to tell us everyone else in our area is having same problem. He said he would call back in an hour to let us know whats going on and he never called back at all. We heard the problem on the news.  Try working on your communication skills with your customers. ,3
336658,18-FEB-12,16-FEB-12,Jose,,en,69.156.98.170,jeanette.seaborn@sympatico.ca,14943598,000000123313991,4,5,,5
336659,18-FEB-12,17-FEB-12,Zaccheus,,en,65.92.13.108,raymond.porter@sympatico.ca,14961196,000000123346851,5,5,Not a thing,5
336660,18-FEB-12,17-FEB-12,Mohamed,,fr,76.64.139.213,lucie.mel@sympatico.ca,14958538,000000123352994,4,4,"Votre représentant Mohamed a très bien fait son travail. Comme les autres avant lui, d'ailleurs! Le problème provient de la facturation. Pour un simple changement de forfait le 10 décembre 2011, on n'en finit plus de m'envoyer des factures difficiles à comprendre, avec des montants que vos conseillers et moi devons corriger (le montant original est toujours en faveur de Bell) Et ce mois-ci,ça ressemble à du harcèlement. Je ne voulais pas quitter Bell, mais je commence à m'informer ailleurs tellement c'est devenu pénible et choquant d'avoir l'impression qu'on essaie de nous voler et de devoir prendre du temps pour essayer de redresser toutes ces erreurs. Cou't donc, y a-t-il quelqu'un qui sabote votre facturation? Exemple : sur la facture de février (mon appel du 17), on me refacture 50 $ ++++++ pour le modem que j'ai payé en mai-juin 2011!!!!! Bref, ma facture de février 2012 était 2 fois et demie plus élevée qu'elle ne l'aurait dû! Il y a sûrement quelqu'un qui en a décidé ainsi ...! ",1
336661,18-FEB-12,17-FEB-12,Marc,,en,184.147.232.220,mallex@sympatico.ca,14958771,000000123342579,1,1,I spoke to Marc and again to another rep neither of whom were of help or very pleasant. Then I spoke to Mario who was superbe who worked hard and solved my problem.,3
336662,18-FEB-12,17-FEB-12,Jeanette,,fr,76.65.65.29,realise.decary@sympatico.ca,14961274,000000123341404,5,4,C'était correct,5
336663,18-FEB-12,17-FEB-12,Marc,,en,76.68.103.141,lindapearl@bell.net,14958226,000000123346841,5,5,,5
336664,18-FEB-12,16-FEB-12,Walid,,fr,67.68.249.110,jproyer-9@sympatico.ca,14944166,000000123315761,4,4,,5
336665,18-FEB-12,17-FEB-12,Paola,,en,174.88.42.228,marce21@sympatico.ca,14958864,000000123356501,4,4,,4
336666,18-FEB-12,17-FEB-12,Monica,,en,69.158.48.50,c.karen@sympatico.ca,14952804,000000123344266,1,3,took too long..paid for a tech to check out prob..he had to call Bell..went to first level expertise..then second level...took 1 hr of his/my time which cost me more ##$$ unnecessarily.. prob shd hv been recognized immed instead of wasting time,1
336667,18-FEB-12,03-FEB-12,Mathieu,,fr,76.68.197.116,evens_1@bell.net,14842998,000000123033755,4,4,"Continuer de vous ameliorer au niveau du service à la clientèle.
On peut voir que vous faites plus d'efforts afin de nous donner un bon service!
Continuer dans le meme sens!
Merci",4
336668,18-FEB-12,12-FEB-12,Asma,,fr,76.70.61.71,mimie3426@bell.net,14898596,000000123224427,5,5,ses correcte comme sa,5
336669,18-FEB-12,13-FEB-12,Chiraz,,fr,174.91.208.128,maryse07@bell.net,14908300,000000123246415,3,4,"Écrire des informations plus détaillées sur la facture, pour des changements de vitesse ou nouveaux services reliés à l'Internet.
Merci. Bonne journée.",4
336670,18-FEB-12,16-FEB-12,Jose,,en,174.91.3.45,carolyn.timmons@sympatico.ca,14940024,000000123335220,5,5,,5
336671,19-FEB-12,18-FEB-12,Mohamed Abdelkader,,fr,174.93.223.162,david_celine@sympatico.ca,14966222,000000123368874,5,4,"rien, je n'ai que des bonnes références pour M. Abdelkader
",5
336672,19-FEB-12,17-FEB-12,Andrea,,en,70.24.108.82,joshua63@sympatico.ca,14957188,000000123341642,5,5,,5
336673,19-FEB-12,18-FEB-12,Arselene,,fr,76.67.212.37,belley13@sympatico.ca,14965112,000000123376816,5,5,,5
336674,19-FEB-12,17-FEB-12,Salvador,,en,74.14.157.86,gbmp@sympatico.ca,14955358,000000123350593,4,4,"Sometimes I have dificulty with two aspects: (1) the technician can not explain in simple non-technical terms, and (2) sometimes the accent is difficult to understand if the connection is not clear, especially if I am using my cell while on Manitoulin Island in the summer. This time, no problem; the technician in my home spoke with yours and resolved the problem easily. Thnx",5
336675,19-FEB-12,18-FEB-12,Lukasz,,en,65.95.204.153,djburt@sympatico.ca,14966434,000000123377148,5,5,CAN'T THINK OF ANYTHING,5
336676,19-FEB-12,18-FEB-12,Stanley,,en,174.91.46.66,peter.hacker@sympatico.ca,14970922,000000123366385,5,5,,5
336677,19-FEB-12,16-FEB-12,Alex,,en,70.48.186.127,lharris06@sympatico.ca,14945082,000000123326301,1,2,"I had to contact your technical support 12 times in a period of 48 hours before anything was done. I am very, very angry with the lack of support and the rudeness of one of your reps.  This is certainly not the ""Bell"" customer support that I have dealt with for over 50 yrs.   To answer your question, the one thing you could have done better to improve my recent experience, create a system whereby the customer does not have to talk to 13 different reps on 13 calls.  I had to explain my situation 13 times and it still took 48hrs. to fix.  Extremely frustrating, time consuming and at the time, seemingly hopeless.  I am not the happy Bell customer I was and don't know if I ever will be.  Surely with all the technology in your hands, you could employ a better system.",2
336678,19-FEB-12,18-FEB-12,Loyda,,en,76.70.77.214,yvan.bedard@sympatico.ca,14973430,000000123367115,5,4,More detail on actual PC that was creating I/Net usage.,5
336679,19-FEB-12,17-FEB-12,Drew,,en,70.29.74.121,elizp67@sympatico.ca,14954708,000000123355609,5,5,,3
336680,19-FEB-12,14-FEB-12,Brahim,,fr,174.91.255.163,pachaas@sympatico.ca,14921516,000000123277551,4,4,Rien,4
336681,19-FEB-12,18-FEB-12,Rodolfo,,en,70.54.5.206,geo.moorcroft@sympatico.ca,14967318,000000123376730,5,5,,4
336682,19-FEB-12,18-FEB-12,Gautham,,en,70.31.95.98,barry.degruchy@sympatico.ca,14965020,000000123367008,5,4,,5
336683,19-FEB-12,15-FEB-12,Wissem,,fr,69.157.175.237,serge_desmarais@sympatico.ca,14936186,000000123307236,3,4,Donner une explication dans la fenêtre qui s'est ouverte quand le problème est survenu qui se rapproche un  tant soit peu (ce n'était absolument pas le cas...) de l'explication fournie par le conseiller sur la cause probable du problème rencontré...,1
336684,19-FEB-12,18-FEB-12,Mukesh,,en,174.91.44.243,liz.dobson@sympatico.ca,14969394,000000123364481,5,5,,5
336685,19-FEB-12,18-FEB-12,Bob,,en,64.229.211.132,thegibber@sympatico.ca,14972766,000000123372821,3,4,The person I talked to was finishing my sentences.  I really don't like that.,3
336686,19-FEB-12,18-FEB-12,David,,en,70.24.209.40,brian.watson019@sympatico.ca,14965382,000000123365848,4,4,Lower my bill even more,4
337176,18-FEB-12,17-FEB-12,Karen,,en,76.68.132.193,wilddoc@sympatico.ca,14963766,000000123350927,3,4,"i still have not received email confirmation of details of the transaction (one day later).

she offered me a reduced ""one time rental fee"" on the modem instead of monthly rental, but should have done so to begin with, instead of waiting for me to get annoyed with all of bell's manipulations.

as a senior,and a very loyal bell customer, i resent the lack of attention to seniors and our need for things to stay the same, i.e. rates -- it's outrageous that one has to call every single year to get some new ""promotion"" which i may not even want, but by making any change, it seems old deals are automatically discontinued.

we are used to STANDARD RELIABLE BELL SERVICE in the past, which is no longer the case.  constant automatic increases are unfair and exploitative. there should be special rates for SENIORS.",2
337177,18-FEB-12,17-FEB-12,John,,en,68.171.233.219,aaron.d.wyatt@sympatico.ca,14951249,000000123349720,2,,"When a call with a customer gets disconnected, attempting to reconnect might be a good idea, especially when that day's series of calls originated with from your end. At this point, I will know if all went well when I receive my new DSL modem.",2
337178,18-FEB-12,17-FEB-12,Walid,,fr,70.24.208.97,georges.filion@sympatico.ca,14955418,000000123345903,5,5,"Rien de plus, j'ai exécuté vos recommandations et le problème a été solutionné lors du second appel.",5
337179,18-FEB-12,17-FEB-12,Shyam,,en,174.95.212.47,cadwshepherd@sympatico.ca,14952862,000000123353043,5,4,,5
337180,18-FEB-12,16-FEB-12,Hedi Sadek,,fr,76.71.189.252,manon.tremblay074@sympatico.ca,14945706,000000123320992,5,4,,5
337181,18-FEB-12,11-JAN-12,Tabatha,,en,70.30.139.132,patriciastewart71@sympatico.ca,14572290,000000122494425,5,4,"This call SEEMS to have resolved a problem ongoing since 31 May 2011. I would have be much happier if I hadn't had to call every 60 days to plead for bills to stop for a service cancelled in May. As it is, I have still overpaid on this account.",4
337182,19-FEB-12,18-FEB-12,Naveed,,en,69.158.180.166,edandheather@sympatico.ca,14966712,000000123364220,4,4,"It is sometimes difficult to understand your representitives when the calls are being recieved in India or the Philipines.
However the girl I spoke to was knowledgable and dispatched a Canadian tech to come to my home the next day. He was excellent at trouble shooting and resolving the problem. This to me, is much preferable to having me talked through various test procedures as has happened in the past. ",4
337183,19-FEB-12,18-FEB-12,Murali,,en,184.146.155.142,g.worters@sympatico.ca,14967172,000000123365380,4,1,"You could have done what you said you were going to do, my internet is no faster than before.",2
337184,19-FEB-12,14-FEB-12,Nawel,,fr,65.93.51.193,martindecorauto@bell.net,14920246,000000123263000,1,1,"quelqu'un qui s'exprime bien en francais et qui ne semble pas ennuyer de notre appel,",
337185,19-FEB-12,16-FEB-12,Siobhan,,en,70.26.51.158,hayesba@sympatico.ca,14942812,000000123333972,4,4,,4
337186,19-FEB-12,17-FEB-12,Salvador,,en,70.50.105.206,levene.tulloch@bell.net,14958152,000000123347866,5,4,nothing,5
337187,19-FEB-12,18-FEB-12,Reina,,en,174.95.132.231,patricia.meade@sympatico.ca,14970812,000000123376305,5,5,Everything was done quickly and done correctly--so I see no room for improvement.,5
337188,19-FEB-12,17-FEB-12,Divya,,en,50.101.71.138,bomar.mitch@sympatico.ca,14952508,000000123344033,5,4,nothing,4
337189,19-FEB-12,16-FEB-12,Dixitulu,,en,70.26.15.170,speeddemon3@sympatico.ca,14936596,000000123310877,4,5,Make it easier to resolve problems,4
337190,19-FEB-12,19-FEB-12,Nabil,,fr,76.65.60.213,rolandeyacoub@sympatico.ca,14971582,000000123378002,4,5,,5
337191,19-FEB-12,14-FEB-12,Nizar,,fr,65.92.241.54,tony@sympatico.ca,14924216,000000123267694,4,4,,5
337192,19-FEB-12,18-FEB-12,Partha,,en,70.50.104.174,irgray@bell.net,14967890,000000123372463,5,4,Nothing,5
337193,19-FEB-12,18-FEB-12,Mohammed,,en,64.229.9.129,d.volinets@sympatico.ca,14966086,000000123365887,1,1,"Further to my previous call (conformation number  12142186) on February 18 from 9.00 to 12.00 I was waiting for Technical man to come in my home and replace my modem. No one came. When I called Bell around 12.00, I was told that technical man already came and check the contacts outside. I never requested to check anything outside.  I can not receive the modem almost two month.   ",1
337194,19-FEB-12,10-JAN-12,Jessica,,en,76.67.85.234,jos_66@sympatico.ca,14554914,000000122454653,4,4,none,5
337195,19-FEB-12,17-FEB-12,Thorat,,en,174.93.61.199,korkor21@bell.net,14957782,000000123341079,1,1,"When I called I told the agent I was calling from the office.  I was then told to go to the computer for them to assist me. The agent knew I was not on my personal computer to set-up my billing.  I first call to let bell know I had not receive my billing since January 07, 2012 that my internet was connected.  I thought the 30 days was past and I did not want ant accumulated billing. I believe I had to set it up so that i can pay my bills on time. How does it go with the bundle home phone, internet and TV. Thank you.",5
337196,20-FEB-12,15-FEB-12,Kimberly,,en,70.27.72.210,jnsheridan4@bell.net,14931114,000000123296432,5,5,,3
337197,20-FEB-12,18-FEB-12,Richard,,en,70.54.120.93,dsbhogal001@sympatico.ca,14966592,000000123367164,5,5,,5
337198,20-FEB-12,19-FEB-12,Ben Bourouba,,fr,174.88.87.79,mghalayini@sympatico.ca,14978080,000000123386516,1,1,,2
337199,20-FEB-12,19-FEB-12,Maria,,en,70.29.127.79,fordking@sympatico.ca,14975882,000000123386000,4,2,"the lady told me it was a microsoft software problem I contacted them & i'm waiting for a reply other than that, she said the internet is working just fine after she made some adjustment's tell her thank's  BRUCE:",4
337200,20-FEB-12,19-FEB-12,Sondes,,fr,70.49.78.63,richard1250@sympatico.ca,14979074,000000123380615,5,5,,5
337201,20-FEB-12,19-FEB-12,Fourat,,fr,76.65.91.35,pierre-jo@sympatico.ca,14978754,000000123379984,1,1,repondre ,3
337202,18-FEB-12,17-FEB-12,Alain,,en,207.164.79.100,oldhams.onheritage@sympatico.ca,14960352,000000123347151,4,4,Alaine solved the problem after being without internet for 3 days. Assured me that I would not have to change my email address due to change over from Wimax to Turbo Hub after being told by several other CSR's on the chat service that told me I would have to change my email or lose everything within 24 hours. Get your stuff together Bell! ,1
337203,18-FEB-12,13-FEB-12,Jason,,en,184.151.63.251,bnewall@sympatico.ca,14902992,000000123243387,3,3,My interaction with Jason was short as all he could do was inform me that Bell Wimax was being discontinued.  Then I needed to be transferred to Bell Mobility to talk about the Turbo Hub.  Where I then was on hold for almost an hour and could no longer wait.  Very frustrated with the whole situation and not the way Jason handled it.,2
337204,18-FEB-12,16-FEB-12,Ksouri,,fr,69.156.170.4,blaisc6@sympatico.ca,14939568,000000123326450,5,5,"service rendu satisfaite
",5
337681,21-FEB-12,20-FEB-12,Nafti,,fr,65.94.161.125,gagne.robert.g@sympatico.ca,14985022,000000123412200,5,5,,5
337682,21-FEB-12,20-FEB-12,Stefan,,en,66.11.78.137,barrs2@sympatico.ca,14982032,000000123402286,4,3,,4
337683,21-FEB-12,20-FEB-12,Atoiya,,en,184.147.176.44,ednlil@sympatico.ca,14984292,000000123397211,5,5,,5
337684,21-FEB-12,20-FEB-12,Melvin,,en,76.64.213.252,johnmacd@bell.net,14986872,000000123394731,5,5,Nothing,5
337685,21-FEB-12,20-FEB-12,Satish,,en,65.95.11.131,jtomlin@bell.net,14987016,000000123404484,4,4,,5
337686,21-FEB-12,20-FEB-12,Dinesh,,en,69.157.125.28,rescobar@sympatico.ca,14990806,000000123397133,1,1,Have agents know there product and to use common sense and not to follow a scrpit and to know there product. ,1
337687,21-FEB-12,20-FEB-12,Temsu,,en,70.55.144.58,ted.darcy@sympatico.ca,14992502,000000123408143,5,4,Nothing - call well handled,5
337688,21-FEB-12,20-FEB-12,Tracey D,,en,69.157.125.28,rescobar@sympatico.ca,14990804,000000123401316,5,2,"A multi million dollar company should ahve better systems installed so they dont go down all the time.

AGENT WAS GREAT COMPANY TECHNOLOGY WASNT ",1
337689,21-FEB-12,20-FEB-12,Pierre,,fr,144.194.251.1,claudette.hamel@sympatico.ca,14983168,000000123409936,5,5,rien,5
337690,21-FEB-12,20-FEB-12,Med Hedi,,fr,174.93.245.103,c-be@bell.net,14982600,000000123398851,5,5,,5
337691,21-FEB-12,20-FEB-12,Nicholas,,fr,76.65.64.249,ouimetl@sympatico.ca,14989954,000000123391124,4,4,,3
337692,21-FEB-12,19-FEB-12,Marc,,en,50.101.71.73,rsandiland@bell.net,14979298,000000123384464,4,,"You could and I suggest should be providing more direct contact with you Technicians such as Marc, Nick and Stephane.  Marc and Nick were particularly helpful and informative.  The persons I was forced to speak to ut side of Canada I'm sure tried their best however the issues I experienced are systemic to your organization.  Sympatico is, in my experience, a terrible program and now you have coupled it with Hot Mail and doubled the negative effects.  I have complained about sympatico in the past and base on the time it took to actually speak to one of your front line techs I think more people than I have experienced problems with your service.  As far as the three people I spoke to personally in Canada, Mar Nick and Stephane, they are a credit to your organization.  The foolishness I had to go through to finally speak to them is digraceful.  However I was without e-mail service for 4 days beginning the day of its' installation at our home.  I realize I gave you a list of things that could be done to improve serice however I believe it will take them all to achieve lasting satisfaction with customers.   ",
337693,21-FEB-12,20-FEB-12,Vladimir,,en,76.69.27.97,lchurch20@sympatico.ca,14987750,000000123403354,5,2,Vladimir did an analysis and found that it appeared the program had become corrupted and I would have to follow up on that myself. He had helped to the extent he could at that point and i was very satisfied he made his best attempt to resolve the problem.,5
337694,21-FEB-12,20-FEB-12,Dawood,,en,70.31.56.218,robyn.bennett@sympatico.ca,14991084,000000123402686,4,4,,3
337695,21-FEB-12,20-FEB-12,Fourat,,fr,65.92.36.147,dandug@sympatico.ca,14983498,000000123403911,5,5,,5
337696,21-FEB-12,20-FEB-12,Sofiene,,fr,184.146.240.223,divin2007@sympatico.ca,14983960,000000123402977,1,1,on nous promets une réduction nous avons la confirmation et le tout se fait pas. il faut appeler tous les mois pour avoir mon $5.00 qu'on m'avait promis,2
337697,21-FEB-12,20-FEB-12,Luis,,en,70.27.50.72,todor.minovski085@sympatico.ca,14992724,000000123394183,5,5,,5
337698,21-FEB-12,20-FEB-12,Anne,,en,184.146.101.153,branley@sympatico.ca,14982460,000000123408093,4,4,,4
337699,21-FEB-12,20-FEB-12,Mohammed,,en,70.48.250.224,jp.carr1@sympatico.ca,14986968,000000123407038,5,5,"          

           N/A",5
337700,21-FEB-12,20-FEB-12,Olivier,,en,76.71.218.147,moureen@sympatico.ca,14989436,000000123403660,4,5,,5
337701,21-FEB-12,20-FEB-12,Ajay,,en,74.14.25.218,carol.garvie@bell.net,14982762,000000123393297,5,5,,4
337702,21-FEB-12,20-FEB-12,Frank,,en,74.12.88.21,rlamey@sympatico.ca,14990964,000000123412196,5,5,,5
337703,21-FEB-12,20-FEB-12,Alonia,,en,70.27.79.121,coach_rc@bell.net,14983232,000000123407862,5,5,All satisfactory,5
337704,21-FEB-12,20-FEB-12,Laddavanh,,en,184.151.63.254,davidcowan@sympatico.ca,14983676,000000123404207,5,4,"The lady I talked to was very informative,answered all my questions and before we ended the conversation she went over all the points we discussed.Very plolite.",4
337705,21-FEB-12,20-FEB-12,Carole,,fr,69.157.178.235,miszkiewicz@sympatico.ca,14989242,000000123404642,2,2,When I called Bell after quite was waiting I was verbally offered a promotional deal but since your system was down I was told that confirmation letter will be send later. I never got the letter instead you'r sending me this survey.What can I say if I even don't know if I got the deal or not.,3
337706,21-FEB-12,20-FEB-12,Fatma,,fr,76.68.149.157,g5rousseau@sympatico.ca,14984972,000000123395469,4,4,,4
337707,21-FEB-12,20-FEB-12,Susan,,en,50.100.39.232,jlunney@sympatico.ca,14986682,000000123392851,5,3,improve internet service to my part of the country,4
337708,21-FEB-12,20-FEB-12,Salvador,,en,174.91.67.121,andrew-wilson@bell.net,14981592,000000123401210,5,5,,5
337709,21-FEB-12,20-FEB-12,Laddavanh,,en,174.88.19.123,gvarga2@bell.net,14985542,000000123396347,4,3,,4
337710,21-FEB-12,20-FEB-12,Bochra,,fr,70.30.211.248,poudrettejosee@sympatico.ca,14990425,000000123398607,5,5,Rien ,4
337711,21-FEB-12,20-FEB-12,Moncef,,fr,70.26.184.122,roger.lippe@sympatico.ca,14991108,000000123401487,4,4,Ameliorer cooperation entre votre personnel,4
337712,21-FEB-12,20-FEB-12,Klai,,fr,67.68.223.17,francoise.more@bell.net,14984866,000000123392817,3,3,,4
337713,21-FEB-12,17-FEB-12,Nebgha,,fr,70.52.96.176,isachabot@sympatico.ca,14956234,000000123347909,4,4,,4
337714,21-FEB-12,20-FEB-12,Med Aymen,,fr,174.88.244.131,gremhar@sympatico.ca,14985466,000000123391436,5,5,,5
337715,21-FEB-12,20-FEB-12,Hanene,,fr,67.68.223.17,francoise.more@bell.net,14984868,000000123394526,3,2,"Au lieu d'éliminer les comptes précédents dans la messageries, elle en a créé un nouveau et je devais, pour entrer dans mes emails, sélectionner le bon compte... Pour elle, ce n'était pas un problème...",4
337716,21-FEB-12,20-FEB-12,Eric,,en,76.69.188.249,agavriliu@sympatico.ca,14981214,000000123393108,4,3,"First rep put me on hold and the second find me online. The problem is intermittent. I hope that will be OK.
",4
337717,21-FEB-12,17-FEB-12,Sarra,,fr,70.52.96.176,isachabot@sympatico.ca,14956238,000000123348266,5,4,,4
337718,21-FEB-12,17-FEB-12,Hedi Sadek,,fr,69.156.16.236,mado.l@bell.net,14958704,000000123338704,5,5,Je trouve que la facturation n'est pas toujours clairement expliquée.,5
337719,21-FEB-12,20-FEB-12,Marc,,en,74.14.20.184,adviceyoucantrust@sympatico.ca,14981172,000000123399478,5,5,Nothing.,5
337720,21-FEB-12,20-FEB-12,Snehalatha,,en,74.14.20.184,adviceyoucantrust@sympatico.ca,14981174,000000123399219,5,5,Not a thing.,5
337721,21-FEB-12,20-FEB-12,Nebgha,,en,70.49.148.116,lydiacassidy@sympatico.ca,14988192,000000123392636,3,1,"Solved the problem and barring that, gotten back to us to explain why not.",2
343704,28-FEB-12,25-FEB-12,Marco,,en,67.68.37.58,jjkaplan@sympatico.ca,15050014,000000123526394,5,5,I was told 8 am - noon. He came right at noon.,4
343705,28-FEB-12,27-FEB-12,Harjeeth,,en,69.158.133.35,c.kraemercoinc@sympatico.ca,15065016,000000123561742,5,5,,5
343706,28-FEB-12,26-FEB-12,Houssemeddine,,fr,67.68.208.43,pierrebeaudry@sympatico.ca,15061476,000000123542480,4,4,,4
343707,28-FEB-12,27-FEB-12,Sean,,en,70.54.22.118,fryer71@sympatico.ca,15066722,000000123557599,5,4,Offered me a deal on my internet!,4
343708,28-FEB-12,24-DEC-11,Mohamed,,fr,76.68.180.160,wadii.bensaid@sympatico.ca,14355620,000000122108947,1,2,"suite a une erreur de votre service a la clientèle, j'ai subi des frais de dépassement que j'ai payé car tout simplement le conseiller ne m'a pas mis la bonne offre et c'est a moi de payé pour ses fautes",2
343709,28-FEB-12,27-FEB-12,Shakeel,,en,184.147.184.3,buzak@bell.net,15064990,000000123566597,3,3,"The power adapter for my modem stopped functioning properly.  I explained to the Bell rep, that I needed to get a new adapter right away.  However, a new adapter is only available via courier, in 2-3 business days.  This is unacceptable.  I should at least be able to go to a Bell store to pickup a replacement, or have a replacement delivered the next day.  Many tasks of our everyday lives use the internet.  Bell needs to step up and show their customers that they are the leaders in the industry, knowing this.",3
343710,28-FEB-12,27-FEB-12,Tabatha,,en,76.69.140.139,cgranshaw@sympatico.ca,15065220,000000123564291,5,5,"Update your website links. I tried to resolve the problem online, but the link did not bring up the example screen ",5
343711,28-FEB-12,26-FEB-12,Harjeeth,,en,67.71.180.115,jmoewius@sympatico.ca,15059130,000000123536404,5,5,At this moment I must say it's nice to have the service I have been paying for 14yrs finally working properly and Bell checking if the issue has returned.  My point is how come I finally got someone who was actually interested in helping and not trying to change my settings.  I must say it will have to be a while before I recommend Bell only because the issue may return as the season changes.,3
343712,28-FEB-12,26-FEB-12,Adnen,,en,76.68.116.45,matt.lafr@bell.net,15060478,000000123545441,5,5,,5
343713,28-FEB-12,27-FEB-12,Brendan,,en,70.27.8.7,dabo.dabo@sympatico.ca,15065620,000000123563771,4,4,,4
343714,28-FEB-12,26-FEB-12,Joe,,en,70.30.6.151,jtea_president@sympatico.ca,15059324,000000123547667,5,4,Hopefully make it less  easy for others to access one's account/e-mail.!!!,4
343715,28-FEB-12,21-FEB-12,Rania,,fr,67.68.110.113,famillelavoietremblay@sympatico.ca,14997746,000000123427174,4,5,,2
343716,28-FEB-12,21-FEB-12,David,,en,174.89.159.136,joel.eisenberg@sympatico.ca,15000128,000000123431211,4,4,,4
343717,29-FEB-12,28-FEB-12,Juliio,,en,67.68.141.158,penny.morrison@sympatico.ca,15083276,000000123589677,5,5,,5
343718,29-FEB-12,28-FEB-12,Christopher,,en,174.95.227.17,delisi@sympatico.ca,15076336,000000123583302,5,5,Christopher did an excellent job. Keep it up.,5
343719,29-FEB-12,28-FEB-12,Alexandre,,fr,70.53.249.8,brault.m@sympatico.ca,15074886,000000123579254,5,5,Problème avec la facturation:  veut toujours nous vendre quelque chose de plus cher,1
343720,29-FEB-12,28-FEB-12,Oscar,,en,74.12.81.143,william.swire@sympatico.ca,15086368,000000123594489,5,5,make available the blackberry site so i can configure the password from bell email to theres,5
343721,29-FEB-12,28-FEB-12,Moses,,en,69.156.3.117,claudeandlorraine@sympatico.ca,15075674,000000123579750,5,5,nothing,5
343722,29-FEB-12,28-FEB-12,Med Ramzi,,fr,174.92.200.34,m_cerat@sympatico.ca,15081170,000000123587225,1,1,"La lumière rouge de mon modem s'allume 3 à 4 fois par jour. J'ai téléphonée pour régler le problème.Ce qui fut présumément fait.   Après 15 minutes on m'as dit que c'était réglé.  Je l'ai remercié. 30 minutes après l'appel le problème est revenu et une heure plus tard aussi.

Donc rien n'a été réglé",2
343723,29-FEB-12,28-FEB-12,Karthika,,en,174.95.106.203,jpmccrea@sympatico.ca,15079672,000000123599163,3,3,"as usual, when transferring me to another dept. - the call gets dropped and all the time you have invested to that point is wasted. then you are nowhere!",3
343724,29-FEB-12,28-FEB-12,Luis,,en,74.14.90.195,robert.fyfe@sympatico.ca,15084144,000000123601661,4,4,Thanks for the good service and the nice person who helped me I think his name was Marshall He was very helpful and got me up and running.Thanks again.,5
343725,29-FEB-12,28-FEB-12,Revathi,,en,69.156.97.96,wildhorn@sympatico.ca,15086360,000000123580635,5,4,quieter music on the hold line!,5
343726,29-FEB-12,28-FEB-12,Nabil,,en,174.95.115.55,richard.higgins@sympatico.ca,15083946,000000123597107,5,5,,5
343727,29-FEB-12,28-FEB-12,Mamta Tank,,en,174.95.87.173,chaser7@sympatico.ca,15075456,000000123600538,5,5,Nothing it was Delt with very Professionly.,5
343728,29-FEB-12,28-FEB-12,Cathrine,,en,174.95.87.173,chaser7@sympatico.ca,15075458,000000123599504,5,5,Do nothing it was perfect.,5
343729,29-FEB-12,13-JAN-12,Rahma,,fr,76.69.184.17,gpanetta@bell.net,14593792,000000122540136,4,4,s/o,4
343730,29-FEB-12,27-FEB-12,Darlene,,en,70.29.47.135,janethirstwood@bell.net,15067600,000000123554378,4,4,Speed up the process,4
343731,29-FEB-12,28-FEB-12,Denys,,en,70.50.98.137,earlandjanis@bell.net,15076824,000000123587004,5,5,Not a thing. I was very satisfied The gentleman (Denise) was very helpful and curtious.,5
343732,29-FEB-12,18-FEB-12,Luis,,en,76.70.43.89,darryl.simpson085@sympatico.ca,14966188,000000123376171,4,5,,4
343733,29-FEB-12,25-FEB-12,Ashfaq,,en,184.145.20.44,sugoco@sympatico.ca,15054346,000000123522002,4,5,,5
343734,29-FEB-12,28-FEB-12,Gopinath,,en,184.146.140.195,hachey1@sympatico.ca,15078196,000000123599688,3,3,Local agent not foreign,2
343735,29-FEB-12,28-FEB-12,Danny,,en,65.95.40.6,gschoenbeck@bell.net,15078090,000000123583699,5,4,,5
343736,29-FEB-12,23-FEB-12,Ibtissem,,fr,184.146.250.76,joserju@bell.net,15024836,000000123473006,5,5,,4
343737,29-FEB-12,28-FEB-12,Richard,,en,70.24.3.243,terry.godfrey1@sympatico.ca,15085672,000000123580159,5,5,I know automated voices play a big part in todays business but I still find it annoying so less of it would be better.,5
343738,29-FEB-12,27-FEB-12,Edwitch,,en,174.93.113.111,wmst1@bell.net,15072874,000000123565276,5,5,nothing,5
343739,29-FEB-12,28-FEB-12,Shinoj,,en,74.198.164.147,degiovanni@sympatico.ca,15076322,000000123591842,3,1,"Give accurate answers with ""estimated repair times"" being accurate. Not saying ""fixed in the next 48 hours"" means multiple service calls and several weeks of frustration. ",2
343740,29-FEB-12,25-FEB-12,Jonathan,,en,76.68.121.150,tedesco@sympatico.ca,15054556,000000123532853,5,5,Was perfect nothing to change,5
343741,29-FEB-12,23-FEB-12,Kevan,,en,174.93.54.126,paulmitchell@bell.net,15028056,000000123490691,5,5,,5
342209,28-FEB-12,26-FEB-12,Kevin,,en,70.55.31.40,tmcphail@sympatico.ca,15063016,000000123548262,1,1,Fix my wireless in a timely manner....not more than 24 hrs later...still not fixed properly as my printer now is not connected to my new modem so i'm on hold once again with tec support to get them to fix it..now holding for 7 min..wonder how longit will take tonight???  can anyone say ROGERS!!!!!!!,2
342210,28-FEB-12,27-FEB-12,Partha,,en,76.68.80.167,rlovelock@sympatico.ca,15071148,000000123552275,2,1,"Resolve my issue which was done today by Gavin who was a much better representative than the two I spoke to on the 25th and 27th.  Gavin resolved my issue - the other two were hopeless. 
I've been with Bell for decades and this is the worst experience ever - 5 days with my email blocked. ",2
342211,28-FEB-12,26-FEB-12,Vikram Aditya,,en,76.65.8.145,rjf041858@bell.net,15061828,000000123548003,5,5,I am still uncertain of the problem I was having. My error or service problem ?,5
342212,29-FEB-12,28-FEB-12,Elijah,,en,65.94.60.111,garyrichardson@sympatico.ca,15077634,000000123584721,3,4,Not charging me for a service Bell could not deliver!,2
342213,29-FEB-12,28-FEB-12,Med Wassim,,fr,184.145.150.15,vtanguay@sympatico.ca,15086208,000000123590053,4,3,J'avais téléphonné 1 semaine plus tôt et on n'avait pas régler le problème m'informant que l'on me contacterait entre 72 hres et 7 jours et je n'ai pas eu de suivi,3
342214,29-FEB-12,28-FEB-12,Michael,,en,207.164.79.90,reyrosegueta@sympatico.ca,15083910,000000123599983,5,4,,5
342215,29-FEB-12,28-FEB-12,Richard,,en,70.48.43.174,james.bell6@sympatico.ca,15078822,000000123594848,5,5,I felt that all was done and I was very pleased with Richard,5
342216,29-FEB-12,28-FEB-12,Ridha,,fr,206.47.249.246,ngagne_001@sympatico.ca,15082692,000000123598350,5,5,"tres bon service , rapide et efficace ",5
342217,29-FEB-12,28-FEB-12,Hatim,,fr,174.88.3.151,ibtdb@bell.net,15078530,000000123591002,5,5,,
342218,29-FEB-12,28-FEB-12,Merly,,en,65.92.2.145,fahimahmad@sympatico.ca,15077166,000000123580856,5,5,My inquiry was handled proffessionally and with curtesy.,5
342219,29-FEB-12,28-FEB-12,Evan,,en,70.24.172.228,Eliz.Somerville@bell.net,15073196,000000123580657,4,4,"More explanation on usage set up-perhaps
",4
342220,29-FEB-12,27-FEB-12,Prem,,en,184.147.20.109,busybee4me@sympatico.ca,15064986,000000123562465,2,1,if the problem had been solved,3
342221,29-FEB-12,28-FEB-12,Mario,,en,174.91.82.37,williamandmarian.murphy@sympatico.ca,15086374,000000123591872,4,3,After the call was completed and I received my new password via email it was different than the one used during the call. I have not had to use either but am unsure which password works at this point.,5
342222,29-FEB-12,28-FEB-12,Rudys,,en,174.88.51.198,jshadgett@sympatico.ca,15079716,000000123579967,5,5,Find people that can speak English better,5
342223,29-FEB-12,28-FEB-12,Mohsen,,fr,69.157.130.17,gifo@bell.net,15077832,000000123589249,5,5,ca ete parfait vous ne pouvez faire mieux   merci,5
342224,29-FEB-12,27-FEB-12,Arianne,,fr,65.93.54.249,loup2@sympatico.ca,15068938,000000123565640,4,1,résoudre le problème,2
342225,29-FEB-12,27-FEB-12,Elizabeth,,en,70.30.44.193,timmer2@sympatico.ca,15072404,000000123558413,1,1,"Purchased a wifi tablet approx 1 month ago and surfed the net and checked my email accounts with no problems. Then on the weekend we lost power to the internet on my home pc, when it was restored. I could not access my wireless tablet. that's when I phoned Bell and talked to a rep, and she could not help me. She told me the problem was with the tablet manufacture. I told her I highly doubted that was the case. ",5
342226,29-FEB-12,27-FEB-12,Danny,,en,76.69.10.148,royanne@sympatico.ca,15071324,000000123565484,5,5, ????,5
342227,29-FEB-12,28-FEB-12,Sonia,,fr,174.93.196.77,lise.paquin3@sympatico.ca,15080788,000000123584115,4,4,,4
342228,29-FEB-12,28-FEB-12,Timothy,,en,174.95.209.48,elsadm@bell.net,15076960,000000123590370,5,4,,5
342229,29-FEB-12,28-FEB-12,Oscar Ernesto,,en,76.64.3.239,ernie.j@bell.net,15077052,000000123594624,5,5,,5
342230,29-FEB-12,28-FEB-12,Mohamed Ali,,fr,174.92.165.177,carmen17@sympatico.ca,15075186,000000123577726,4,4,,4
342231,29-FEB-12,24-FEB-12,Med Amine,,fr,184.147.253.88,pierreandre.laferte@bell.net,15042080,000000123495161,5,5,rien,5
342232,01-MAR-12,29-FEB-12,Naveed,,en,67.71.181.47,gbleser@sympatico.ca,15091024,000000123613844,5,5,"Frankly, I was totally satisfied. My call was answered immediately, Nadeen spoke very clearly, was patient and very effective. I actually enjoyed the process.",5
342233,01-MAR-12,29-FEB-12,Julio,,en,184.147.202.222,zbalcerek@sympatico.ca,15099890,000000123616268,5,,Not to repeat previous request again,4
342234,01-MAR-12,29-FEB-12,Karim,,fr,70.48.52.38,marc0007@sympatico.ca,15094624,000000123609304,5,,"tout les representant que jai parler avant on ecouter mes on rien comprie pour la facturation mes il semble que karim lui a comprie cest a suivre









",
342235,01-MAR-12,29-FEB-12,Med Ali,,fr,184.144.176.84,flo.den@sympatico.ca,15090712,000000123611376,3,3,,3
342236,01-MAR-12,29-FEB-12,Lamya,,fr,67.68.20.245,lariyvon@sympatico.ca,15093820,000000123604329,4,1,"Cet appel a été interrompu par moi
manque de temps",4
342237,01-MAR-12,29-FEB-12,Chaabane,,fr,67.68.20.211,lariyvon@sympatico.ca,15093822,000000123609939,5,5,"Rien

Merci",5
342238,01-MAR-12,29-FEB-12,Jan,,en,207.61.28.114,jburnside@sympatico.ca,15092308,000000123621490,5,5,,5
342239,01-MAR-12,29-FEB-12,Hemanth Kumar,,en,76.67.103.98,wweigel@sympatico.ca,15099736,000000123607694,5,5,nothing  great service,5
342240,01-MAR-12,29-FEB-12,Manindra Velpula,,en,174.89.199.25,awacswo@sympatico.ca,15087746,000000123622998,5,5,nothing,5
342241,01-MAR-12,29-FEB-12,Henda,,fr,174.89.87.7,clment.dumais@sympatico.ca,15089052,000000123605497,5,5,Un coût plus bas pour mon service Internet mais là j'en demande peut-être un peu trop !,4
342242,01-MAR-12,29-FEB-12,Asma,,en,184.145.10.16,robbet@sympatico.ca,15097360,000000123619273,1,1,Have some one who SPEAKS ENGLISH-- so we can UNDERSTAND what they are saying so whe don't have  to ask them to repeat time and time again!!,3
342243,01-MAR-12,29-FEB-12,Kate,,en,208.87.237.180,tgutpell@sympatico.ca,15098928,000000123607206,5,5,offer additional discounts.,3
342244,01-MAR-12,29-FEB-12,Heithem,,fr,70.48.26.190,gbelletete@sympatico.ca,15091012,000000123624667,5,5,rien de plus,4
342245,01-MAR-12,28-FEB-12,Roy,,en,74.12.242.236,wamoore@sympatico.ca,15086258,000000123593486,5,3,,3
342246,01-MAR-12,29-FEB-12,Nelson,,en,70.54.45.70,tuyau33@bell.net,15099266,000000123613701,5,4,,4
342247,01-MAR-12,29-FEB-12,Med Waheb,,en,64.231.7.41,vkinderman@sympatico.ca,15099458,000000123610752,5,5,,5
342248,01-MAR-12,29-FEB-12,David,,en,174.91.71.192,bluejaykay@sympatico.ca,15088160,000000123619807,4,5,,4
342249,01-MAR-12,29-FEB-12,Patrick,,fr,207.253.233.110,julieb092@sympatico.ca,15093114,000000123619831,4,5,"Qu'il soit capable de se rendre au bout de ma demande ( mettre au dossier ma commande) au lieu de me transférer a une autre personne, qui soit dit en passant était très gentille.",4
342250,29-FEB-12,28-FEB-12,Daniel,,en,174.93.216.29,daic@sympatico.ca,15076006,000000123580491,5,5,,4
342719,29-FEB-12,28-FEB-12,Mark,,en,70.49.49.125,julie_sanchez@sympatico.ca,15079800,000000123589030,5,5,,3
342720,29-FEB-12,28-FEB-12,Khouloud,,fr,70.51.141.171,traductionsclc@bell.net,15085908,000000123577366,3,2,J'aurais de beaucoup préféré ne pas rester en attente pendant 48 minutes!,
342721,29-FEB-12,28-FEB-12,Marcos,,en,64.231.192.43,regsrepair@sympatico.ca,15083856,000000123577190,1,1,He said the problem was with my laptop and I would need to contact the company????????,2
342722,29-FEB-12,28-FEB-12,Myriam,,fr,70.55.183.2,helgui@bell.net,15078324,000000123580982,5,5,"La personne qui m'a aidé a parfaitement répondu à mes attentes.  Ce que je ne comprends toujours pas, c'est que 4 personnes ont essayées avant elle et n'ont pas réussi à régler mon problème.  Également lors de ma dernière demande, la personne qui m'a répondu à ce moment m'a informée qu'un expert me rappellerait dans 5 jours parce qu'elle ne pouvait pas régler ce problème.  La personne qui m'a aidé cette fois-ci Myriam, n'a pas vu cette référence à mon dossier !!!!!  Alors je pense que vous avez un manque de communications  !! Mais je remercie Myriam de son support et sa gentillesse.  Je suis une cliente de Bell depuis des années et cliente d'internet depuis plus de 3 trois.  Pourquoi m'informer qu'un expert me rappellera pour régler un serieux problème et ne l'on pas fait !!!!",5
342723,29-FEB-12,28-FEB-12,Oscar Ernesto,,en,74.14.213.169,n.bregg@sympatico.ca,15082608,000000123587112,3,2,Refer Canadian caller to an English speaking Canadian. It is often diddicult to understand the technicien when he speaks for example with an Indian accent. Frequent repetition is necessary.,3
342724,29-FEB-12,28-FEB-12,Martin,,en,174.88.172.216,jmc7@bell.net,15079338,000000123600678,2,3,Hired clearer speak staff. Hired Trained Installation Technicians,2
342725,29-FEB-12,28-FEB-12,Eric,,fr,174.88.245.15,lucien.corb@sympatico.ca,15081022,000000123580787,5,5,,5
342726,29-FEB-12,28-FEB-12,John,,en,70.30.58.15,smazzuca@sympatico.ca,15085082,000000123595255,3,3,Asked more detailed questions in order to more clearly resolve customer's inquiry.,3
342727,01-MAR-12,29-FEB-12,Fakher,,fr,174.89.88.21,sylvain.fortier@bell.net,15098754,000000123626246,5,5,"C'était parfait
Rien de plus",5
342728,01-MAR-12,29-FEB-12,Zee,,en,70.25.59.189,p.joiner@sympatico.ca,15096242,000000123621656,3,,Not hang up on me.  Calling back is time consuming as of all the prompts to get to operator.,3
342729,01-MAR-12,29-FEB-12,Rowena,,en,70.27.158.31,terranovaimages@sympatico.ca,15098898,000000123612959,4,4,nothing,4
342730,01-MAR-12,24-FEB-12,Shaun,,en,76.69.68.89,bill.seymour@sympatico.ca,15033154,000000123506280,5,4,,4
342731,01-MAR-12,29-FEB-12,Brenda,,en,76.64.103.36,hbelmont@bell.net,15091580,000000123619261,1,1,resolve my problem!,1
342732,01-MAR-12,27-FEB-12,Emylie,,fr,174.93.206.228,yoland.guay@sympatico.ca,15072964,000000123564839,4,4,,5
342733,01-MAR-12,29-FEB-12,Paul-Henri,,fr,70.55.87.154,ledurobi@sympatico.ca,15093916,000000123613344,5,5,"Préciser davantage que le client recevra par la suite un courriel incluant un sondage de satisfaction. Lors de mon appel, ce n'était pas clair.",5
342734,01-MAR-12,29-FEB-12,Gayathri,,en,216.59.245.47,djpenson@sympatico.ca,15089890,000000123604719,4,4,"nothing - she was knowledgeable, quick, 
and solved the problem - and then showed me how to resolve this problem on my own next time it happens",5
342735,01-MAR-12,28-FEB-12,Jose,,en,70.55.29.239,rdpoulin@sympatico.ca,15083830,000000123587247,5,4,In november I call to perchase the modem instead of leasing with a confirmation number and no action was taken. ,4
342736,01-MAR-12,29-FEB-12,Mukendi,,en,174.93.182.195,cschryburt@sympatico.ca,15089242,000000123611578,4,1,Need more help to remove the DNS problem on my desk top computer.,3
342737,01-MAR-12,24-FEB-12,Jessica,,en,206.130.173.59,kamm1@sympatico.ca,15038578,000000123492469,4,4,"Jessica was very professional, she resolved all of my issues and put me through to another division of bell to assist me with another concern I had.  I received very good customer service from her.",4
342738,01-MAR-12,29-FEB-12,Sravan Kumar,,en,67.68.32.42,carltntb@sympatico.ca,15088564,000000123619048,5,5,"I spoke to 4 person before but they were unable to assist and as costumer its very difficult and frustrating. Maybe there needs to be more training or information regarding which department are specialize in what products example (Motorola, Blackberry)    ",5
342739,01-MAR-12,29-FEB-12,Visakan,,en,70.54.151.168,cormier.hp@sympatico.ca,15089144,000000123619392,5,5,,5
342740,01-MAR-12,25-FEB-12,Djouaihia,,fr,76.65.128.66,cot1951@sympatico.ca,15047576,000000123519240,5,5,,5
342741,01-MAR-12,29-FEB-12,Don,,en,65.93.177.93,jldoyle_6@sympatico.ca,15092676,000000123615423,5,5,"I was completely satisfied with how my issues were resolved.  The agent I spoke to was helpful, friendly and efficient.
The charges for the period in January, when the neighbourhood was without phone service for 2 days, and those of us using Bell internet were without internet, should, however, have been removed form the bill without my having to call.  Bell Mobility should also not have refused to put my mobile on free unlimited calling for the duration of the problem. I have been completely dissatisfied with Bell Mobility in the past and continue to be so. The agent I dealt with at your office should do some staff training with the Bell Mobility people.  They are very unprofessional, which is the only reason I am not recommending Bell as highly as I otherwise would in the question below. My thanks again for the satisfactory resolution of all my billing issues.",4
342742,01-MAR-12,29-FEB-12,Med Ali,,fr,207.134.96.42,annie.desbiens@sympatico.ca,15087572,000000123610044,4,4,"Je suis déçu de voir que les prix long termes de l'internet( pas les réductions des 6 premiers mois) sont 5$ moins cher pour les nouveau clients.  Je comprend l'escompte des premiers mois, mais pas la différence à long terme.  Peut-etre que je devrais menacer de partir la prochaine fois...",3
342743,01-MAR-12,29-FEB-12,Nora,,en,76.69.87.212,hstrom@sympatico.ca,15091802,000000123606797,4,4,"Your operators went out of their way to try and resolve my issues. Whether they were completely successful remains to be determined; I'll let you know. But I was very satisfied with their efforts on my behalf.",5
342744,01-MAR-12,29-FEB-12,Karim,,fr,76.64.250.103,christophe_lemieux@sympatico.ca,15088912,000000123627033,4,2,"Le préposé était compétent et poli, mais mon problème ne sera pas résolu avant la semaine prochaine. Le bloc d'alimentation est défectueux, on m'en envoi un autre... pas d'internet wireless dans l'intervalle... Il n'y a pas de boutique pour aller chercher la pièce, alors qu'il y a de nombreuses boutiques Bell cellulaire. Le service serait plus rapide avec un envoi postal prioritaire, mais je ne crois pas que la rapidité soit votre priorité.",2
342745,29-FEB-12,28-FEB-12,Nawel,,fr,174.92.160.68,daniel.pelletier2009@sympatico.ca,15076062,000000123577854,5,5,Une attente de près de 2:00 hre au téléphone pour avoir une réponse est très exaspérant. Coté à amélioré...,
343222,28-FEB-12,27-FEB-12,Mariem,,fr,70.26.223.224,denisbaron@sympatico.ca,15065848,000000123555865,5,5,Non je suis satisfait de votre service,5
343223,28-FEB-12,27-FEB-12,Stephanie,,fr,70.26.180.209,marceljd.labbe@sympatico.ca,15069258,000000123559609,4,4,rien,5
343224,28-FEB-12,27-FEB-12,Hector,,en,76.65.141.70,bg.dartois@sympatico.ca,15064626,000000123561034,5,5,"Hector was polite, attentive and he resolved my problem quickly and efficiently.  He was also very patient. I'm electronically challenged! I could not have asked for better service.",5
343225,28-FEB-12,27-FEB-12,Jose,,en,70.53.115.143,margiem_21@bell.net,15069290,000000123554106,5,5,Jose was a master. We did a lot of work and his directions were so easy to follow.The fact that he was directing a ninety year old customer didn't phase him at all I hope I have as good luck in the future,5
343226,28-FEB-12,27-FEB-12,Prince,,en,216.183.81.189,jassangha@sympatico.ca,15067618,000000123551376,4,4,,5
343227,28-FEB-12,27-FEB-12,Kanchana,,en,74.216.223.50,andylee@bell.net,15064194,000000123556571,5,5,shorter waiting times before the call,3
343228,28-FEB-12,27-FEB-12,Samia,,en,70.24.174.16,madeleine_demers_7@sympatico.ca,15069134,000000123554185,4,5,The person was very courteous and calm. I really felt that she was accurate in her informations.,4
343229,28-FEB-12,03-FEB-12,Shyam,,en,64.231.40.240,flueler@bell.net,14843203,000000123032082,3,4,,3
343230,28-FEB-12,27-FEB-12,Preethi,,en,74.14.102.111,sandra040@sympatico.ca,15071492,000000123557470,1,1,connect me to someone who could understand me as our phone connection was very poor,3
343231,28-FEB-12,27-FEB-12,Joyce,,en,74.14.102.111,sandra040@sympatico.ca,15071494,000000123561462,5,3,nothing,4
343232,28-FEB-12,27-FEB-12,Vaishnavy,,en,74.14.32.14,descon@bell.net,15065908,000000123561741,3,2,"Bell has encouraged me to change from Outlook two Bell mail. Surely this is a common request and is surprising that your technical staff have such a difficulty in advising your customers regarding the transfer process.

The transfer process to an Excel sheet with hundreds of contacts makes it impractical to find those obstacles from preventing the transfer. The final solution, as determined by me, was to delete all the information regarding addresses phone numbers and other data and leave only the name and e-mail address. This way the transfer succeeded but a great deal of information was lost.

Surely there is a better way to transfer all of that information.",4
343233,28-FEB-12,27-FEB-12,Sweta,,en,69.157.18.118,ednjune@sympatico.ca,15066276,000000123562502,5,5,Offer me the option of briefly explaining what she was doing while she was doing it. I am a bit of a techie and would have liked to have understood what was being done to fix my problem.,5
343234,28-FEB-12,27-FEB-12,Zoubeir,,fr,70.53.189.29,fmccomber@sympatico.ca,15066612,000000123557270,2,3,"Au premier téléphone, quand j'ai demandé de réduire les frais d'Internet, qu'on ne propose pas une solution qui coût 50 $ de plus .... incroyable.  Finalement, une deuxième personne m'a parlé et on m'a proposé une réduction de 10 $  pour 12 mois. Je n'aime pas que vos employés répondent avec des phrases clichés que la compagnie leur donne.   Voilà. ",3
343235,28-FEB-12,27-FEB-12,Mehdi,,fr,174.95.113.181,ml.lefebvre@sympatico.ca,15069880,000000123562631,4,5,,5
343236,28-FEB-12,27-FEB-12,Haythem,,fr,174.95.113.181,ml.lefebvre@sympatico.ca,15069882,000000123563428,4,4,,5
343237,28-FEB-12,25-FEB-12,Alberto,,en,184.146.86.249,hutchoru@sympatico.ca,15049482,000000123522092,4,2,,5
343238,28-FEB-12,26-FEB-12,Sharmila,,en,70.52.61.70,maurice.rabot@sympatico.ca,15060492,000000123541001,3,4,,4
343239,28-FEB-12,21-FEB-12,Elijah,,en,70.29.77.12,saiken@sympatico.ca,15005312,000000123434363,1,4,I was told repair tech was coming to house when one wasn't scheduled.  Then 3rd day called to say the finally scheduled tech couldn't come to the house after all.  Very bad customer service.,1
343240,28-FEB-12,27-FEB-12,Jose,,en,76.65.60.140,lsmolar@sympatico.ca,15068968,000000123549520,1,1,,1
343241,28-FEB-12,26-FEB-12,Kelly,,en,69.159.4.238,jskiwalker@bell.net,15059316,000000123538423,5,5,shorter wait times when on hold,5
343242,28-FEB-12,26-FEB-12,Ahmed Ramy,,fr,69.157.248.85,myrlap@sympatico.ca,15060972,000000123541289,5,5,"Tout a été mené très rondement avec respect et courtoisie.

",5
343243,28-FEB-12,27-FEB-12,Rebeca,,en,174.89.59.91,mmcinnes2@sympatico.ca,15069896,000000123565935,5,5,Nothing,5
343244,28-FEB-12,27-FEB-12,Denise,,en,70.50.58.213,peaton@sympatico.ca,15070575,000000123551620,,,"On Feb. 25th. 2012, I rec'd a call from Bell telling me about the upgrade with my Internet service, what it would now cost me, and what I would be receiving
Mon, Feb. 27th. I got a call, telling me that a Tech would be paying me a visit to complete my upgrade....no questions asked, I listened and said Yes to a Tech coming by on Feb. 28th, between 8am and 5 pm to service my Internet...still no questions asked.
I waited for a few hrs. until I received a call about 10;46 am, from the Tech. to tell me he was on his way, to install my Internet, I explained that I was a fairly old customer, who already has a running Internet Service from Bell already installed. he chuckled and asked if I had just been offered an upgrade and the appointment was to install. of course I asked what it was he was going to install & he said my new Internet Service, I told I have everything, he asked what colour box I had I said WHITE, he chuckled once again, apologized and said it was all taken care of that he did not have to come in to do anything.
Now my question is why did the person who called on Monday to set up that visit, make sure what I had, and if it was necessary for that visit, instead I wasted a few hrs.& it was for nothing.
I only hope that My Internet upgrade works better now, because I am having a very slow service.
This is the only time I have had to write all of this , because I always give BELL an excellent Feedback, I'm always happy with Tech. when I have to call in, so what I am actually saying is so much time/and Bell's money can be saved if you did not have your Tech. driving around on useless calls.
I once again Thank You for your excellent Internet Service, and wish you every success in the future.
An old customer
Patricia Eaton
ps... I would appreciate a call from a Tech, to actually find out exactly what I've upgraded too and what I am now going to pay, because I am being told that I have a very old account...I just want to make sure that I have the same coverage or better with this upgrade I was told about... so kindly have someone call me at 416-752-8523 re. this matter.",5
343245,28-FEB-12,27-FEB-12,Oscar,,en,70.31.4.155,gbresciani@sympatico.ca,15066812,000000123565454,3,3,"Helped me resolve my issue.  I got the feeling it was ""if this solution doesn't work we can't help you""",4
343246,28-FEB-12,23-FEB-12,Helenpearl,,en,184.147.203.27,janicejanes@sympatico.ca,15024126,000000123487711,1,1,"fix the problem.  I have been trying for over a year, you say you will look into it and call me back.....you never call.  I told the person I would not get a call and she assured me i would.  NOT",1
343742,29-FEB-12,28-FEB-12,Makram,,fr,65.95.14.110,gisle.prvost@sympatico.ca,15077900,000000123596808,2,,"On n'a pas été en mesure de me confirmer si j'avais bien un virus ou non dans mon système... on ne m'a pas non plus indiqué comment accéder à la protection Bell qui m'a été offerte avec le plan haute vitesse fibre 7, mais on m'a fortement recommandé de porter plainte à la brigade anti-fraude et on m'a gentiment donné le numéro à communiquer",4
343743,29-FEB-12,28-FEB-12,Haythem,,fr,74.14.187.245,norm_boulanger@sympatico.ca,15082844,000000123598709,5,5,Que les tarifs soient toujours les mêmes et que je ne sois pas obliger d'appeler à chaque mois,5
343744,29-FEB-12,27-FEB-12,Med Waheb,,fr,70.31.210.208,andreber_1@sympatico.ca,15064166,000000123554523,4,4,,4
343745,29-FEB-12,28-FEB-12,Kevin,,en,70.31.22.227,keith.avann@sympatico.ca,15080042,000000123581953,4,4,,4
343746,29-FEB-12,28-FEB-12,Lotfi,,fr,184.148.179.171,charlou_b@sympatico.ca,15075450,000000123600954,5,5,,5
343747,29-FEB-12,28-FEB-12,Lotfi,,fr,184.148.179.171,charlou_b@sympatico.ca,15075452,000000123600702,5,5,,5
343748,29-FEB-12,27-FEB-12,Partha,,en,174.91.70.134,dsearay@sympatico.ca,15066156,000000123557843,4,4,The call was made because we were given inaccurate info about the time that the technician would be visiting to set-up our wifi. Accurate info needs to be shared with customers about schedules.,4
343749,29-FEB-12,28-FEB-12,Geni,,en,76.70.81.100,jgolczyk@sympatico.ca,15079208,000000123587026,1,1,I agreed to a contract Bell ( Internet High Speed ID # b1nbiq82) Why can your company not bill me correctly each month for that service. I have to phone each month to get the invoice corrected?,1
343750,29-FEB-12,26-FEB-12,Nabil,,fr,76.69.193.248,majolade@sympatico.ca,15060232,000000123547662,2,4,"la communication est tres mauvaise, beaucoup de difficulte a comprendre le representant, soit a cause d'unun micro defectueux ou le volume de l'appareil etait a son minimum, j'ai pu comprendre a la fin que le probleme etait relie a une panne du reseau dans notre secteur et non a un probleme de connection personel",3
343751,29-FEB-12,28-FEB-12,Moses,,en,99.231.11.0,jlp68@sympatico.ca,15079316,000000123591698,1,1,"i have spoken to 5 different people, had one web chat and easily 4 messages left on my voice mail about replacing a modem. i cannot even begin to tell you how poorly and unprofressionally this very simple matter was handled. it started with my web chat with dora on sunday wherein i assumed the matter was resolved...and then the calls started. i had a message on my voice mail on monday afternoon, again on tuesday morning and then i called in to the office and truly dealt with a series of incredibly incompetent people. first off was michelle, who was very nice but  confused beyond belief. three times she put me on hold to investigate this, that or the other thing. my blackberry spontaneously hung up, so i called back and spoke with moses who had even less of a clue than michelle so he transferred me to jason....moses and jason were so confused they called me michelle (my name is patty casey...their colleague's name for the day was michelle, which i quoted to them. i have no issues with your reps choosing names and, in fact, it's probably easier than saying and spelling non-standard names all day long...but at least your reps should have the wherewithal to look at the user id on the file and know who that person actually is)...so, back on the phone, i explained to both moses and jason that i wasn't michelle, my phone number wasn't the one they both quoted back to me which is a bell office number and explained again and again that my modem was d-e-a-d....no lights, no power, not working! jason apparently had a eureka moment and told me there was trouble on my line. i asked if he knew that my internet is on a dry loop, and of course he did. long story short, he set up an appointment for a tech to come round the next day (today) to check the trouble on my line and then asked me, again for the seemingly millionth time, what colour modem i was using, and told me the technician would bring a spare modem with him as well when he came between noon and 6 pm. today, the technician, who was wonderful, arrived at 4 pm,looked at my totally dead modem, connected a new one and was on his way. there is no trouble with the line. there was no reason for your technician (i am so sorry i don't have his name handy because he was the only person in this entire fiasco who was efficient and any sort of credit to your organization)to come by...and there was no reason that my entire afternoon was spent waiting for him. terrible, terrible service...some seemingly nice people but with uniformly difficult communication skills and poor product knowledge and no common sense. i totally understand they have a checklist they have to go through, but this was absolutely ridiculous. ",1
343752,29-FEB-12,28-FEB-12,Tarek,,fr,70.29.201.213,denise.doyon@sympatico.ca,15076372,000000123587393,2,1,"J'avais de la dificuté a comprendre à cause de son accent de la langue française,c'est regraitable.",5
343753,29-FEB-12,25-FEB-12,Vijay,,en,70.26.96.224,jimparker1@sympatico.ca,15049996,000000123522568,2,1,"it took 3 phone calls to fix my problem. the last person I talked to was Karen 368827. She is a computer GODDESS. She was very patient, understanding, and provided the necessary help that the first tech couldn't do, and the second one refused to help with. What can I say, KAREN is the best!!!!",4
343754,29-FEB-12,13-JAN-12,Rolando,,en,174.92.59.130,orionrc@bell.net,14598170,000000122553326,3,4,be honest with your customers,3
343755,01-MAR-12,26-FEB-12,Keerthi,,en,174.88.214.112,kpk.50p@sympatico.ca,15059652,000000123543200,4,4,,4
343756,01-MAR-12,29-FEB-12,Melvin,,en,74.12.87.101,castlewilliams@sympatico.ca,15088622,000000123609421,5,5,Nothing,4
343757,01-MAR-12,29-FEB-12,Manel,,fr,67.68.185.178,rmaranda@sympatico.ca,15097332,000000123608258,4,4,,4
343758,01-MAR-12,29-FEB-12,Mario,,en,207.219.69.179,aciardullo@sympatico.ca,15087140,000000123616022,2,2,"Send a pro.  Not someone that was at my house for over 4 hours and left, without solving my problem.  Took over 20 hours, between the phone and in-person, contacts to find the problem. And was still charged for the full month of service,",2
343759,01-MAR-12,29-FEB-12,Dhanasekar,,en,64.231.225.90,kldaley@sympatico.ca,15093592,000000123617917,5,3,"Issues with email were quite satisfactorily resolved, remaining issues with my phone settings required further assistance from another source, were not bell's issues to resolve - Dhanasekar was more helpful.",5
343760,01-MAR-12,29-FEB-12,Gayathri,,en,64.231.225.90,kldaley@sympatico.ca,15093594,000000123607150,3,3,"Delay in checking, I had to hang up to go to a meeting",5
343761,01-MAR-12,28-FEB-12,Janice,,en,174.92.92.119,rwhissell@bell.net,15084438,000000123589327,4,4,the service was good,5
343762,02-MAR-12,01-MAR-12,Gopi Rathinam,,en,65.95.80.64,mickyboy@sympatico.ca,15108748,000000123632891,5,4,not much - representative was extremely polite/professional and even went so far as asking if we needed help to resolve issues with other computers in the home,5
342251,29-FEB-12,28-FEB-12,Mohamed,,fr,76.68.180.160,wadii.bensaid@sympatico.ca,15086236,000000123600183,5,5,MERCI Mrs mohmed était efficace et super courtois.,4
342252,29-FEB-12,28-FEB-12,Paula,,en,67.68.11.31,dbyrne9@sympatico.ca,15076256,000000123588918,1,1,"continuity of info - your reps never have the same response to our problems - never resolve them completely and double talk about discounts, credits and reverse billing etc.  You have to be a forensic accountant to figure out the bills.  I am cancelling 1st chance i get all my services.  This is 4th survey Ive filled with no follow up - joke!!! I have spent over 37 hours on the phone (yes I tracked it) in past 3 years with your people.  (that $2000 of my time!!)
Have a senior VP of Customer Relations or Operations call me and I would be open to discuss.  Wonder if John Watson ever gets this feedback.  
Dennis Byrne 519 7399870 - not expecting any call but just in case.",1
342253,29-FEB-12,28-FEB-12,Robert,,en,74.14.2.170,tashome@sympatico.ca,15085608,000000123578526,3,3,Fixing the problem once and for all,3
342254,29-FEB-12,28-FEB-12,Alfredo,,en,70.54.5.226,kcdmyterko@sympatico.ca,15080018,000000123591052,4,2,"My first call made minutes before Alfredo where to a rep in India. This is because of an issue of the number of emails I am sending out in one day . I dealt with this problem two weeks ago ,by a Bell Techy and was told I could only send less than 200 contacts attached to one email at a time . I reduced my contact groups to less than 200 . Now I have experienced the same error message . When I called India yesterday the Tech. told me I was sending too much information attached to my email . I learned latter that it was not . India instructed me to send only five emails at a time . This is not going to happen as I need to send out to 230 contacts . I will look for another provider if I am restricted like this . Please get me the technical support I need from a person who I can understand easily ! I do not have the time to be wasting on this issue over and over .I also find it interesting that I was not sent a survey from this individual in India .  ",3
342255,29-FEB-12,28-FEB-12,Garry,,en,69.159.109.251,keith.grassie@sympatico.ca,15080044,000000123583236,4,4,"this is the second time I have caught Bell giving me a service that I did not need nor request. In this case, they had given me an extra 40 gb program when I never used the minimum amount that came with the basic program.
This happened before with a much larger long distance usage program when I never used the minutes. Bell reimbursed me for the cost of the extra minutes.
In this case I was given a credit for the enhanced program I didn't need.
Needless to say, I don't trust Bell Canada and will be perusing my billing closely in future.",2
342256,29-FEB-12,27-FEB-12,Pascal,,fr,74.12.245.8,andremomo@sympatico.ca,15064174,000000123560499,5,5,"Mon address a été disconnecté trop tôt de mon compte précédent, puis que je n'ai pas encore reçu mon nouveau receveur. J'ai due recommuniquer pour réinstaller mon vieux système.",5
342257,01-MAR-12,29-FEB-12,Leila,,en,70.24.224.63,loukeating@sympatico.ca,15094217,000000123607927,5,5,,5
342258,01-MAR-12,29-FEB-12,Pedro,,en,174.88.11.159,reidbrad@sympatico.ca,15097140,000000123608114,5,5,,5
342259,01-MAR-12,28-FEB-12,Salwa,,fr,174.93.227.189,pierre.levesque4@sympatico.ca,15083420,000000123589710,5,5,"A la fin de la conversation, me faire un résumé des caractéristiques du nouveau forfait auquel j'ai souscrit et de son coût.
Il s'agit de Fibe 10 que je ne retrouve pas sur le site de Bell.",4
342260,01-MAR-12,29-FEB-12,Hakim,,fr,65.92.252.88,luc010@sympatico.ca,15094264,000000123611060,3,4,être proactif et me proposer le forfait bien avant notre conf tel d'hier.,4
342261,01-MAR-12,29-FEB-12,Chenara,,en,206.130.23.2,rkurtz@sympatico.ca,15097314,000000123620294,5,5,,4
342262,01-MAR-12,29-FEB-12,Brett,,en,65.95.92.95,james.hickey@sympatico.ca,15092166,000000123614210,5,4,the follow up email confirming my purchase is not straight forward and i will have to check my bill to confirm the prices quoted by Brett (the rep who was great) are on my bill.,4
342263,01-MAR-12,29-FEB-12,Josh,,en,74.12.174.58,pauline.primeau@sympatico.ca,15096428,000000123613864,5,5,,5
342264,01-MAR-12,28-FEB-12,Sulochana,,en,70.49.72.59,smbishara@sympatico.ca,15085084,000000123596280,3,2,nothing to say,3
342265,01-MAR-12,05-FEB-12,Ali,,en,184.148.149.60,jazz96@sympatico.ca,14865172,000000123074011,5,4,,4
342266,01-MAR-12,28-FEB-12,Kumar,,en,67.68.217.238,freja1@bell.net,15077476,000000123599217,5,5,nothing,4
342267,01-MAR-12,27-FEB-12,Daniel,,en,69.158.30.203,glaflamme@bell.net,15066968,000000123556759,1,1,,2
342268,01-MAR-12,26-FEB-12,Nizar,,fr,67.68.89.207,gaucler@sympatico.ca,15058058,000000123540951,5,2,Le serveur de Bell était en panne et c'est pourquoi je n'avais pas accès à l'internet. ,3
342269,01-MAR-12,29-FEB-12,Rowena,,en,70.27.15.39,sj.barber@sympatico.ca,15098278,000000123607906,5,5,The $100 cancellation fee should never have been applied.,4
342270,01-MAR-12,29-FEB-12,Nadine,,en,65.92.205.239,dennisbriansmith@sympatico.ca,15089740,000000123616750,5,5,Nothing - excellent service - Nadine was wonderful. I'm disabled and a senior and she was super goodwith me. Thank You,5
342271,01-MAR-12,29-FEB-12,Malek,,fr,76.64.110.196,david.berthelot@bell.net,15089542,000000123610902,5,5,"Le représentant à été excellent dans les circonstances. 
Il a manifesté de la compréhension et à tenté de résoudre la situation causée par un autre représentant. Et il a reussi. 
Cependant, de telles situations se répètent régulièrement avec Bell de là causer un doute sur la qualité affichée par son rôle de fournisseur et non pas envers celle d'un seul représentant au service à la clientèle qui a néanmoins réussi à renverser la vapeur faute de quoi j'aurais abandonné Bell au profit d'un compétiteur.
",3
342272,01-MAR-12,29-FEB-12,Haythem,,fr,76.69.183.242,stephanesauvageau@sympatico.ca,15098530,000000123624002,4,4,"tres service , un francais correct ",4
342273,01-MAR-12,29-FEB-12,Liza,,en,65.92.12.105,nmiles@bell.net,15096018,000000123620080,5,5,"Liza was excellent,thus nothing needs to be done.",5
342274,01-MAR-12,29-FEB-12,Andre-Emilie,,fr,70.48.24.248,alainlessard2@bell.net,15087264,000000123625027,5,4,ajuster les prix avec les autres et selon la qualitée et arrèter d'augmanter les prix.,4
342275,02-MAR-12,01-MAR-12,Nabil,,fr,184.144.223.99,felmax@sympatico.ca,15104228,000000123652322,3,3,On nous dit que c'est un problème de la boîte d'alimentation que nous avons acheté chez Bell et qu'on va nous en envoyer une d'ici 48 hres.Que ce problème apparait souvent...pourquoi ne pas faire un rappel au lieu d'attendre que nous perdions le service??? De plus ce matin tout fonctionne. Était-ce vraiment le problème alors?,1
342276,02-MAR-12,01-MAR-12,Mehdi,,fr,70.24.199.143,andre2011@bell.net,15100748,000000123647060,5,5,non,5
342277,28-FEB-12,23-FEB-12,Arun,,en,65.95.245.244,lshorey@sympatico.ca,15026026,000000123471258,5,5,"It was exactly what I needed, thanks.",5
342278,28-FEB-12,26-FEB-12,Manel,,fr,67.68.210.64,hubert.tison@sympatico.ca,15058590,000000123541122,2,2,un technicien plus expérimenté,3
342746,29-FEB-12,28-FEB-12,Lorrey,,fr,67.70.50.181,mothon@sympatico.ca,15082406,000000123578815,5,4,Répondre plus vite.,5
342747,29-FEB-12,28-FEB-12,Saurabh,,en,70.55.140.202,george.tombs@sympatico.ca,15077730,000000123593640,5,5,Saurabh was extremely competent and polite - I can't see how service could have been better,5
342748,29-FEB-12,28-FEB-12,Med Wassim,,fr,76.67.199.90,matdionne@sympatico.ca,15081683,000000123588202,5,5,,5
342749,29-FEB-12,28-FEB-12,Grace,,en,204.225.248.252,aormston@sympatico.ca,15074152,000000123601281,1,1,Co-ordinate service calls - one department does not appear to know what the other is doing,1
342750,29-FEB-12,28-FEB-12,Abderrahmen,,fr,98.249.212.136,sgallant3@sympatico.ca,15084830,000000123583911,5,5,Je suis présentement en Floride et pour rejoindre bell-internet le 310-7873 ne fonctionne pas. Faudrait corriger cette situation ,4
342751,29-FEB-12,28-FEB-12,Juan,,en,70.51.64.136,jjrobin@sympatico.ca,15079286,000000123578939,5,5,,3
342752,29-FEB-12,28-FEB-12,Sushil,,en,65.93.41.216,jandj48@bell.net,15078870,000000123599749,5,5,nothing!!!,5
342753,29-FEB-12,28-FEB-12,Aida,,en,184.144.15.240,tcstaszuk@bell.net,15085642,000000123600504,5,5,,5
342754,29-FEB-12,28-FEB-12,Janissa,,en,64.231.47.126,terry033@sympatico.ca,15085674,000000123580145,4,4,"I was given additional 40GB for being a long time customer with Bell.  I thanked representative and advised additional GB were of no value to us.
Unfortunately nothing was offered in lieu.",4
342755,29-FEB-12,28-FEB-12,Khan,,en,184.144.67.123,jimthornton@bell.net,15079262,000000123580109,5,5,Possibly as Shaw Coom does have a call back option when customer service reps are all on the line.  Also a notice to say how long you may have to wait.  Such as a range 1 to 5 minutes 5 to 15 minutes etc.,5
342756,29-FEB-12,27-FEB-12,Ravi,,en,174.95.9.46,l.allan@sympatico.ca,15068546,000000123561560,5,4,Showed me the other changes I needed to do to my laptops to access the new modem as well,5
342757,29-FEB-12,28-FEB-12,Partha,,en,184.147.219.175,r.asykes@bell.net,15083644,000000123592537,1,1,The young  man I  talked  with yesterday  worked on my  problem but it wasn't  resolved and I   just  got off  teh phone with MArio in El  Salvador and hopefully it is  fixed.,4
342758,29-FEB-12,28-FEB-12,Ericka,,en,174.88.51.198,jshadgett@sympatico.ca,15079718,000000123583290,5,5,Find people that can speak English.,5
342759,29-FEB-12,28-FEB-12,Richard,,en,70.29.18.138,norman.defraeye@sympatico.ca,15082846,000000123586826,3,3,"Aparently an order was not put in place after updating the internet service. I was told that a new modem was going to be shipped between 3-5 days and didn't arrived, so I have been calling several times.",3
342760,29-FEB-12,28-FEB-12,Joel,,en,69.156.17.54,jleskiw@bell.net,15079310,000000123583050,5,4,,5
342761,29-FEB-12,28-FEB-12,Sami,,fr,174.93.220.31,louis.r@sympatico.ca,15080936,000000123588712,3,,Le routeur fourni par Bell semble désuet car il ne fournit pas  à la demande lorsque plusieurs périphériques sont simultanément sur le réseau,2
342762,29-FEB-12,28-FEB-12,Kevin,,en,69.158.116.137,sharkstark@sympatico.ca,15084874,000000123596192,5,5,nothing,5
342763,29-FEB-12,28-FEB-12,Denys,,en,70.25.52.24,phorak@sympatico.ca,15083386,000000123597048,5,5,It took a supervisor(Alfred) to fix my problem,5
342764,29-FEB-12,28-FEB-12,Alain,,en,174.88.1.254,nickcarosella@sympatico.ca,15082728,000000123578210,1,1,The person who answers the phone should speak clear English language..I could not understand him ...What a shame I call Bell Canada and I cant make out what the person is saying..shame on you,1
342765,29-FEB-12,28-FEB-12,Halima,,fr,174.91.239.91,lombrette@sympatico.ca,15080896,000000123583540,4,4,répondre + vite au téléphone,5
342766,29-FEB-12,26-FEB-12,Alfred,,en,76.67.94.196,lrpawk@bell.net,15060072,000000123548082,5,5,nothing,3
342767,29-FEB-12,28-FEB-12,Venkatesh,,en,174.95.192.219,gordwarren@sympatico.ca,15078020,000000123601929,4,2,"Unable to resolve problem, but resolved later.",4
342768,29-FEB-12,28-FEB-12,Max,,en,74.14.181.58,kjrobb@sympatico.ca,15080206,000000123579357,5,4,Explain why problem occurred`,4
342769,29-FEB-12,28-FEB-12,Mohamed,,fr,65.93.53.184,daniel.houde@bell.net,15076060,000000123587183,4,5,,5
342770,29-FEB-12,28-FEB-12,Omar,,fr,70.51.64.241,ysoucy@sympatico.ca,15086584,000000123583552,3,3,Un technicien est venu chez-moi le 29 fév PM et l'INTERNET a été rétabli. Merci,5
342771,29-FEB-12,28-FEB-12,Nafti,,fr,184.145.184.15,jamoi@bell.net,15078860,000000123579050,4,4,,5
342772,29-FEB-12,28-FEB-12,Kumar,,en,184.146.158.206,mark.jeffery@sympatico.ca,15081538,000000123592414,4,4,have it not take so long and passed from technician to technician before issue was determined and resolved.,3
342773,29-FEB-12,28-FEB-12,Rahul,,en,64.231.165.8,a.mckenzie@sympatico.ca,15073436,000000123595183,2,1,"Still waiting for a call that was supposed to be only 20 minutes after my original call, it is now 24 hours, problem not resloved",2
342774,29-FEB-12,28-FEB-12,Katrina,,en,69.156.117.19,stuart.hoard@sympatico.ca,15085346,000000123585133,4,5,I was on hold for several minutes - but it worked out ok in the end.,5
342775,29-FEB-12,23-FEB-12,Mounira,,fr,65.92.216.6,bellegosse@sympatico.ca,15020106,000000123475479,4,4,,4
342776,29-FEB-12,28-FEB-12,Marga,,en,99.233.76.154,chevee@sympatico.ca,15075506,000000123597849,4,4,"honestly, if the rep 'andrew' had resolved issue on my original call in January I would not have had to call back.",5
342777,29-FEB-12,28-FEB-12,Vijay,,en,64.231.42.14,hgreener@bell.net,15078354,000000123582285,4,4,,5
342778,29-FEB-12,28-FEB-12,Don,,en,69.157.41.153,ewart.newman@bell.net,15077122,000000123590849,4,4,Better explanation initially.,5
342779,29-FEB-12,28-FEB-12,Mohamed,,fr,70.55.183.126,denisdns1@sympatico.ca,15076368,000000123599806,4,4,Aucun commentaire à fournir.,5
342780,29-FEB-12,28-FEB-12,Med Aymen,,en,174.94.71.154,tullo@sympatico.ca,15085978,000000123581127,5,4,To advise customers when the downloading storage is at 15 or 20 % of it's maximum inlieu of 10%. ,5
342781,29-FEB-12,28-FEB-12,Minh-Trang,,fr,67.70.50.250,robidouxkim@sympatico.ca,15084168,000000123582071,5,5,,5
342782,29-FEB-12,28-FEB-12,Ashfaq,,en,65.92.49.185,rbrown235@sympatico.ca,15083800,000000123597712,5,4,"Mr.Ashfag / on feb 28 was one of the first reps. I talked to that was able to fix my computer, or remove the programes two days before...those items should have never been sold to a customer that has and old cumputer, running XP/ there was not enough memery in it to work, half way through the instalation my cumputer froze up. I could not even turn it off!
I made three calls to BELL to fix it or move it, Once I was told to buy a new cumputer. Tell me that the trouble was in it. After I phoned Microsoft, they checked my cumputer they said it was fine. The trouble was in the internet conection, and the firewall that was placed in the day before...After three or four hours on the phone in three day Mr. Ashfag was the first one that took the time and fixed it.   ",3
342783,29-FEB-12,26-FEB-12,Priyanka,,en,76.67.21.38,donsh@sympatico.ca,15057474,000000123542428,2,3,"Wish i could of spoke with someone from
Canada (ONT. Local like it was before).
I did finally??? Why was this.
He did resolve my problem.",3
343247,28-FEB-12,27-FEB-12,Caroline,,en,184.147.115.22,stephen.swain@sympatico.ca,15072010,000000123549758,5,4,,4
343248,28-FEB-12,26-FEB-12,Sylvie,,en,76.68.188.87,donmak@bell.net,15057470,000000123546180,5,3,Since this was not my 1st call in regards to this issue because LEVEL 1 Tech cound not resolve it I still had to go through yet another LEVEL 1 Tech a second time and only then was I able to speak with someone more knowledgeable and actually understood what the issue might be. Level 1 tech seem to be like parrots repeating steps from a manual without enough appropriate knowledge of how to resolve issues.,4
343249,28-FEB-12,27-FEB-12,Rym,,fr,184.145.179.77,esteldan@bell.net,15066440,000000123558408,4,4,M'offrir de meilleurs rabais.,4
343250,28-FEB-12,27-FEB-12,Anusha,,en,174.95.61.74,ttso@sympatico.ca,15072546,000000123563154,5,5,Nil,5
343251,28-FEB-12,27-FEB-12,Med Wassim,,fr,67.68.253.206,Gordon.Leblanc@bell.net,15063686,000000123555930,5,5,"rien, j'ai été bien répondu et conseiller.",5
343252,28-FEB-12,27-FEB-12,Ines,,fr,184.144.230.59,bromibr@bell.net,15064940,000000123553809,5,5,rien j.ai ete tres satisfait,5
343253,28-FEB-12,26-FEB-12,Pamela E,,en,184.148.175.116,dex98@sympatico.ca,15057322,000000123537310,2,1,"Have representative focus on solving the problem, not trying to sell us a combined modem/router. If the combined router was the solution then recommend it at the end. AS it turned out the Bell router would not give the level of security we were looking for (WPA2). This should have been identified by the representative. Also the modem and separate router is a valid combination. Your representative said no!!",4
343254,01-MAR-12,29-FEB-12,Pamela E,,en,70.48.49.21,liss2@sympatico.ca,15094088,000000123607107,4,3,,4
343255,01-MAR-12,29-FEB-12,Vijayashanti,,en,70.54.143.216,aubpeterson@sympatico.ca,15087726,000000123610094,5,5,No suggestions,5
343256,01-MAR-12,29-FEB-12,Mary,,en,65.94.120.181,lilian.li@sympatico.ca,15094012,000000123616647,2,3,Don't change my monthly fee so often.,2
343257,01-MAR-12,29-FEB-12,Amine,,fr,70.24.197.123,murialf@sympatico.ca,15095750,000000123617866,3,3,"L'échange fut plutôt bref,le ton de mon interlocutrice m'est apparu froid et n'incitait pas au dialogue.",3
343258,01-MAR-12,29-FEB-12,John,,en,76.69.232.5,st.lyons@sympatico.ca,15098482,000000123608219,4,4,,5
343259,01-MAR-12,29-FEB-12,Nadim,,fr,70.49.79.81,malarie2006@sympatico.ca,15094528,000000123609149,5,4,,4
343260,01-MAR-12,29-FEB-12,Rhyah,,en,76.65.6.55,gcsamms@bell.net,15091040,000000123608743,3,3,,3
343261,01-MAR-12,29-FEB-12,Mary-Jane,,fr,174.94.98.76,jean.tremblay8@sympatico.ca,15092386,000000123611602,2,1,"La demoiselle avec qui j ai clavardé m'a dit que si elle pouvait prendre possession de mon ordi elle pourrait corriger le problème, mais comme je lui ai dit non. Elle ne pouvait pas me donner d info pour m aider à corriger le problème du service de sécurité bell. Pourtant je ne crois pas être imcapable de comprendre certaine chose. Disons que le problème est corrigé maintenant
",3
343262,01-MAR-12,29-FEB-12,Robert,,en,76.67.47.67,johnnicol@sympatico.ca,15092906,000000123618867,2,3,Don't charge me extra for going above 3Gbytes of download on my internet.,2
343263,01-MAR-12,22-FEB-12,Wajdi,,fr,184.148.245.79,gabriellehemond@sympatico.ca,15011370,000000123441934,4,2,"C'est un problème récurrent qui revient presque chaque année qui nous prive de service pendant plusieurs jours.

À chaque fois il est réglé que temporairement.",2
343264,01-MAR-12,23-FEB-12,Dennis,,fr,76.69.178.126,pierrette.boilard@sympatico.ca,15028304,000000123479026,4,4,,5
343265,01-MAR-12,29-FEB-12,Ashwini,,en,64.231.113.193,spdrobi7@sympatico.ca,15098432,000000123615130,2,1,Better training of employees,3
343266,01-MAR-12,20-FEB-12,Andrew,,en,74.14.0.157,reloader@sympatico.ca,14990772,000000123393926,3,3,"Bell did not send me the promised letter 2 months in advance of shutting down my service, I had to call to find out I had only 2-3 weeks before the shutdown.  Good thing I called and didn't rely on Bell service.",2
343267,01-MAR-12,28-FEB-12,Wynbert,,en,174.93.52.109,wlarochelle@sympatico.ca,15086420,000000123588716,5,5,,5
343268,01-MAR-12,28-FEB-12,Krutthiga,,en,69.156.83.114,myph@sympatico.ca,15082598,000000123595796,3,3,"get the problems done faster as l played around over 2 hours the first day with bell on line and over 1 hour the next when l had just phoned in to set up for the tech to check the lines, ",4
343269,01-MAR-12,29-FEB-12,Melinda,,en,99.238.207.185,macsakanes@sympatico.ca,15094484,000000123608300,1,4,"It was not resolved by her, I had to go to her manager. She did everything but use the word liar, it was her tone that realy upset me.",2
343270,01-MAR-12,29-FEB-12,Tyler,,en,70.26.92.113,foozie@sympatico.ca,15090748,000000123620277,4,4,,5
343271,01-MAR-12,28-FEB-12,Michael,,en,184.146.145.123,raym0nde@sympatico.ca,15083766,000000123598558,1,1,Over the last three weeks I have spent more than five hours on the phone with techs trying to resolve my service issues and they still have not been fixed. This experience has left me questioning whether Bell is still the right service provider for me.,2
343272,01-MAR-12,29-FEB-12,Mike,,en,184.148.185.129,sabdulla@sympatico.ca,15097758,000000123623630,5,5,"When some Rep. offers a discount or special rate there should be reference # given to the client. So that if there is a mistake in billing there is a point for reference. This way we don't have to spend a lot of time explaining what was offered in the first place. This way we also don't waste a lot of time being on hold, before someone is available to answer our questions.   ",4
343273,01-MAR-12,28-FEB-12,Abderrahmen,,fr,174.94.89.101,g.baillar@sympatico.ca,15077516,000000123601342,5,5,Je n'avais pas accès à Internet. le problème a été réglé par l'envoi  d'une pièce d'équipement par Purolator. Merci.,5
343274,01-MAR-12,29-FEB-12,Mitchell,,en,70.27.74.28,bobmarian@sympatico.ca,15088212,000000123623520,5,5,greater reduction in cost - but I am satisfied with the adjustments.,5
343275,01-MAR-12,29-FEB-12,Dhanasekar,,en,76.65.28.5,possumisland@sympatico.ca,15096774,000000123626514,5,5,it was just GREAT severice!!  Thank You,5
343276,01-MAR-12,28-FEB-12,Darlene,,en,76.69.64.76,dobyfong@sympatico.ca,15076592,000000123594290,5,5,"First, should have more representative like Darlene. So that every time I call Bell the same consistent good customer service is provided. Right now it's a hit and miss on good service. Second, have better tools for her to do a quicker job. She kept indicating had to wait for computer response each time she queried information.  Lastly, after she submitted the internet changes she could not do a more thorough job with the telephone service queries because the internet changes were pending.",5
343277,01-MAR-12,27-FEB-12,Kevin,,en,70.26.53.207,tiger.eyes@sympatico.ca,15072390,000000123558009,5,5,"the knowledge of Kevin was acceptional.
i'm so happy that i called and inquired about what loyality promotions are available to me....i just wish i did it sooner",5
343278,01-MAR-12,27-FEB-12,Gloria,,en,76.68.109.87,zjaksic@sympatico.ca,15073070,000000123557401,5,4,,5
343279,01-MAR-12,29-FEB-12,Katlin,,en,70.49.5.175,k.leach@sympatico.ca,15093192,000000123623499,5,4,,4
343763,02-MAR-12,01-MAR-12,Marc,,en,64.231.51.93,dwrogers@sympatico.ca,15103756,000000123629599,5,4,-follow up phone call to ensure resolution of intermittent issues,4
343764,02-MAR-12,01-MAR-12,Eric,,en,184.147.57.144,bjrjc@sympatico.ca,15101590,000000123628473,3,,take too long for the expert to phone to correct the problem.,5
343765,02-MAR-12,01-MAR-12,Elyes,,fr,69.157.137.59,eudoregirard@bell.net,15104050,000000123649070,5,5,"Pas autre chose   Votre Répndant m.as tres bien rensigner sur ce que je voulais savoire.Et q,est que je pouvais faire pour plus que sa arive les autrea mois..",4
343766,02-MAR-12,01-MAR-12,Ryan,,en,174.95.216.63,bricar1@sympatico.ca,15101836,000000123634438,5,5,,4
343767,02-MAR-12,27-FEB-12,Chiheb,,fr,198.168.234.220,c.maltais@bell.net,15065018,000000123565029,4,4,,4
343768,02-MAR-12,01-MAR-12,Med Jeber,,en,70.50.45.88,louise_alarie@sympatico.ca,15107692,000000123637189,4,4,,4
343769,02-MAR-12,27-FEB-12,Harjeeth,,en,69.158.131.92,davidstgelais@bell.net,15065768,000000123556547,5,4,,5
343770,02-MAR-12,01-MAR-12,Karim,,fr,174.93.251.140,normand.lavoie@bell.net,15109440,000000123630969,4,4,Rien d'autre,3
343771,02-MAR-12,01-MAR-12,Hana,,fr,65.94.177.42,gerard@bell.net,15104688,000000123633541,5,5,,5
343772,02-MAR-12,01-MAR-12,Cody,,en,64.231.5.55,gilchrist@sympatico.ca,15104772,000000123638948,5,5,,5
343773,02-MAR-12,01-MAR-12,Ryan,,en,70.54.38.9,jcgray22@sympatico.ca,15105904,000000123627649,1,1,Been more polite! ,3
343774,02-MAR-12,01-MAR-12,Juan,,en,65.93.151.66,william.cosby@sympatico.ca,15113100,000000123645944,3,3,"I pressed 1 for English but it,s not
Hard to understand, they put the axscent
On the wrong place  of the word.",2
343775,02-MAR-12,01-MAR-12,Tony,,en,70.49.151.252,bbalta@sympatico.ca,15101338,000000123641763,1,1,"there is an unwanted e-mail that i have been receiving. i have done everything to stop - nothing helps......... i wanted bell, the service provider to stop this abuse...",
343776,02-MAR-12,01-MAR-12,Ousmane,,fr,69.156.212.41,jt.gauthier@sympatico.ca,15106612,000000123645650,4,4,"Proposer les meilleurs tarifs aux clients selon leur utilisation.
$34.95 me convient tout à fait avec le plan Fib 7
60Go",5
343777,02-MAR-12,01-MAR-12,Kim,,en,204.101.237.139,janice.ngo@sympatico.ca,15105812,000000123634415,5,5,,5
343778,02-MAR-12,01-MAR-12,Roy,,en,184.145.1.152,rob.karen@sympatico.ca,15110756,000000123649088,5,5,,4
343779,02-MAR-12,29-FEB-12,Carmen,,en,70.24.27.84,leoncharron@sympatico.ca,15093944,000000123606411,5,5,Nothing,5
343780,02-MAR-12,01-MAR-12,Zaid,,en,70.50.28.171,rae_@sympatico.ca,15110290,000000123643424,2,3,"The Agent spoke awful english and was translating words to sentence that made absolutely no sense.
As well it was a system malfunction and he insisted he needed my password, and when I asked for the supervisor the supervisor said the password was not required",2
343781,02-MAR-12,01-MAR-12,Siobhan,,en,76.70.83.191,cindy.dimitroff@sympatico.ca,15102472,000000123629913,2,2,"After waiting 43minutes on hold to speak to someone, I was told that Burlington was having internet problems and it would be fixed within 2 hours. There could have been a taped message about the outage, so that I didn't have to wait for a simple answer.",3
343782,02-MAR-12,01-MAR-12,Ksouri,,fr,65.94.2.198,thedu@sympatico.ca,15112360,000000123630293,5,5,,4
343783,02-MAR-12,01-MAR-12,Khalil,,fr,67.68.226.158,jcberthiaume@sympatico.ca,15105900,000000123632017,5,2,Le PC a un trouble de Windows DSN se connecte très bien sur le reseau mais ne fontionne pas......Merci ,5
343784,02-MAR-12,01-MAR-12,Edwitch,,en,76.69.84.150,chamberlain@sympatico.ca,15102290,000000123644824,4,2,,4
343785,02-MAR-12,01-MAR-12,David,,en,184.147.179.253,lois66@sympatico.ca,15107634,000000123632301,5,5,nothing,5
343786,02-MAR-12,29-FEB-12,Janet,,en,69.156.90.90,ellers@sympatico.ca,15090368,000000123617719,5,5,,4
343787,02-MAR-12,01-MAR-12,Dennis,,en,204.101.237.139,rsmoreira@sympatico.ca,15111024,000000123650333,5,5,,5
343788,02-MAR-12,01-MAR-12,Rohit,,en,204.101.237.139,rsmoreira@sympatico.ca,15111026,000000123648520,5,5,,5
343789,02-MAR-12,01-MAR-12,Ajay,,en,64.231.43.21,jockglennie4@sympatico.ca,15106344,000000123643923,4,4,,5
343790,02-MAR-12,01-MAR-12,Orlando,,en,174.91.116.97,rstephenjones@sympatico.ca,15111034,000000123628642,3,2,The techician could have been a little more patient with me. We are all not as tech savvy as they are,3
343791,02-MAR-12,01-MAR-12,Kevin,,en,74.14.108.103,belvajack@bell.net,15101448,000000123642853,5,5,,4
343792,02-MAR-12,29-FEB-12,Jessica,,en,70.53.107.68,b.bender@sympatico.ca,15087766,000000123624877,3,1,"Restored my internet connection when I called in.
Informed me that we were going to loose our connection for several days.

",
343793,02-MAR-12,01-MAR-12,Sabha,,en,184.147.116.49,yfvan@sympatico.ca,15113266,000000123647070,1,1,"You should have people that know what they are doing and not mess my computer.  They should also call back in the hour when they say they would, it's over 24 hours and still no one has called us back with something that we believe that bell did to mess up the computer.  Not professional at all and not impressed.",1
343794,02-MAR-12,01-MAR-12,Med Anouar,,fr,24.127.213.129,paulmartin24@sympatico.ca,15109822,000000123628666,5,5,,4
343795,02-MAR-12,01-MAR-12,Yosimar,,en,70.24.88.152,charling@sympatico.ca,15102320,000000123647401,5,5,Turn the music down that plays when on hold. It nearly blew my ears off,5
343796,02-MAR-12,01-MAR-12,Paola,,en,174.89.196.184,linda.bastien021@sympatico.ca,15107470,000000123649388,5,5,Everything was resolved,5
343797,02-MAR-12,01-MAR-12,Med Jeber,,fr,50.100.164.4,pierre.dumontier@sympatico.ca,15110002,000000123642661,5,4,,4
343798,02-MAR-12,01-MAR-12,Ahmed,,fr,50.100.164.4,pierre.dumontier@sympatico.ca,15110004,000000123641369,5,4,,4
343799,02-MAR-12,01-MAR-12,John,,en,184.146.165.152,barry.kelly@sympatico.ca,15101316,000000123632817,5,5,Since the problem was related to an exterior line condition then I would suggest more proactive review of lines.,5
343800,02-MAR-12,01-MAR-12,Sherwin,,en,204.101.237.139,robert.cancilla@sympatico.ca,15110770,000000123634442,1,1,Resolve the issue,1
343801,02-MAR-12,01-MAR-12,Sabha,,en,65.92.24.216,sparks42@sympatico.ca,15111776,000000123632705,2,1,the tech did not seem to understand my problem (sudden high bandwidth usage) and couldn't help,3
343802,02-MAR-12,01-MAR-12,Sajid,,en,174.89.54.74,jgedwards@sympatico.ca,15106130,000000123639356,4,5,nothing,5
343803,02-MAR-12,01-MAR-12,Samatar,,en,70.51.252.109,joanne.frechette@sympatico.ca,15106308,000000123647911,1,1,"The representative was uninterested in helping me and told me I would have to wait 24 hours for a new password!
He obviously did not want to take the time to solve my problem.",2
343804,02-MAR-12,02-MAR-12,Alaaeddine,,fr,76.67.158.35,helenebeauregard@sympatico.ca,15105234,000000123652387,4,4,,5
343805,02-MAR-12,01-MAR-12,Yazhini,,en,70.51.252.109,joanne.frechette@sympatico.ca,15106306,000000123649123,5,5,"The second representative that I spoke with was very helpful. She solved the problem, was patient and determined to meet my needs. She was professional and knows what she is doing.",
343806,02-MAR-12,01-MAR-12,Med Anouar,,fr,76.70.60.111,ljschwab@bell.net,15107572,000000123629703,5,5,,5
342279,28-FEB-12,27-FEB-12,Luis,,en,204.101.237.139,sarah_jeff@bell.net,15071536,000000123565596,4,3,,5
342280,28-FEB-12,27-FEB-12,Nizar,,fr,76.69.96.219,diane.plouffe@sympatico.ca,15065964,000000123560399,5,5,non car on a répondu à ma demande,5
342281,28-FEB-12,27-FEB-12,Sudhakar,,en,76.66.127.27,roche.john@bell.net,15071230,000000123556873,1,1,"I,have a good mind to go to the C.R.T.C.I was very upset,he just didn't listen to me.I had to call back at 11;30 and do it all over again-password.",1
342282,28-FEB-12,25-FEB-12,Leni,,en,64.229.24.185,anniepes@sympatico.ca,15046324,000000123524254,4,4,,5
342283,28-FEB-12,27-FEB-12,Julio,,en,99.229.238.19,d_amor@sympatico.ca,15065600,000000123556780,4,4,,4
342284,28-FEB-12,25-FEB-12,Mauricio,,en,184.146.140.140,nbwebb@sympatico.ca,15052218,000000123530210,4,4,,4
342285,28-FEB-12,27-FEB-12,Melvin,,en,74.14.36.66,cwindle@bell.net,15065558,000000123566223,4,4,,4
342286,28-FEB-12,24-FEB-12,Rolando,,en,184.146.100.73,bklemp@sympatico.ca,15033198,000000123496299,3,4,"I called Friday and problem resolved Monday; no Internet from 10 am Friday till 2:00 pm Monday.  with three students in my house its a long time with no internet service",4
342287,28-FEB-12,20-FEB-12,Devakanthan,,en,69.157.18.118,ednjune@sympatico.ca,14984290,000000123393071,5,5,All was AOK.,5
342288,28-FEB-12,24-FEB-12,David,,en,65.94.99.152,lolaquit@sympatico.ca,15039508,000000123512623,5,5,Right now I don t know. My PC is new there are still things to be resolved but the technician was great and very patient. thanks and this will not be last time I will ask for help.,5
342289,28-FEB-12,27-FEB-12,Denice,,en,69.158.33.43,dale.toombs026@sympatico.ca,15065636,000000123555460,4,5,,5
342290,28-FEB-12,26-FEB-12,Brent,,en,74.213.162.159,c.swaby@sympatico.ca,15056568,000000123545974,4,4,,4
342291,28-FEB-12,27-FEB-12,Nabiha,,fr,184.145.213.193,bernier6@sympatico.ca,15064592,000000123551809,5,4,,4
342292,28-FEB-12,27-FEB-12,Tracey D,,en,174.94.66.227,aubrecw@sympatico.ca,15064378,000000123565792,1,1,NOTHING,1
342293,28-FEB-12,25-FEB-12,Hugo,,en,184.147.121.30,princeb@sympatico.ca,15052886,000000123531472,4,4,,5
342294,28-FEB-12,24-FEB-12,Ashwini,,en,74.12.89.153,keithscottsks@bell.net,15038718,000000123502706,5,5,nothing,5
342295,28-FEB-12,25-FEB-12,Shinoj,,en,184.146.143.118,mhudson@sympatico.ca,15051743,000000123534156,5,5,,4
342296,28-FEB-12,26-FEB-12,Seshadri,,en,70.53.224.176,l.longmore@sympatico.ca,15050668,000000123534962,5,5,I should have gotten in touch with julio right away! After being on the phone for two nights with no help in resolving my issue Julio was amazing!,4
342297,28-FEB-12,26-FEB-12,Seshadri,,en,184.145.105.170,wm.galbraith@sympatico.ca,15063370,000000123546486,4,5,"He was very helpful but the volume needs to be louder so that on speaker phone the instructions
could be heard more clearly.
Too bad we keep having issues with the internet of late...first the power cord to the modem then the 
network issue...otherwise we have not had to use the tech service for a long time... Thanks",4
342298,28-FEB-12,25-FEB-12,Emmanuel,,en,184.146.132.181,shahr@sympatico.ca,15053826,000000123528860,5,5,"When I first called with the problem, the Bell agent said that someone from the technical department was going to call me to follow up.  I did not receive any phone call.  I had to call again.  This time, I had prompt action and a technician was dispatched.",4
342299,28-FEB-12,27-FEB-12,Stephanie,,en,207.164.226.2,melaniezuzarte@sympatico.ca,15069648,000000123554641,3,3,i really can't stand speaking to your rep's whose first language isn't english.  on three occassions i have spoken to rep's in central america and the phillipines.  they maybe nice and friendsly but it is extremely hard to understand their questions.  having to ask them to repeat question three times is unsatisfactory.  plus it adds to the frustration of the issue which clearly was a bell issue.,1
342300,28-FEB-12,27-FEB-12,Marina,,fr,174.89.220.148,boucherlorraine@sympatico.ca,15064830,000000123551186,4,,pour le moment tout va bien.,5
342301,28-FEB-12,27-FEB-12,Houda,,fr,76.67.178.4,suzandre@sympatico.ca,15072104,000000123549463,4,4,"Parmis vos clients ,il y a certainement des personnes qui ont plus de 77 ans, serait-il possible que vos employés parlent un peu moins vite, s'il vous plait.On pourrait comprendre mieux. Merci  ",4
342302,28-FEB-12,24-FEB-12,Mukendi,,en,64.228.211.91,ronmck@sympatico.ca,15043008,000000123495342,5,5,THERE was no clear transfer of a problem requiring attention!!,4
342303,28-FEB-12,25-FEB-12,Bedre,,en,184.144.54.116,lamiddleton@sympatico.ca,15050720,000000123521188,4,3,"I called the wrong number as I wanted sympatico actually. The girl transferred me to sympatico to deal with my problem. It didn't get resolved on Saturday, finally did on Monday.
",4
342304,28-FEB-12,22-FEB-12,Emmanuelle,,fr,70.29.198.210,jhbconsult@sympatico.ca,15012718,000000123443332,5,4,M'appeler pour me dire que tout était régler.  Cette omission a occosionnée un autre problème que Bell a quand même pu solutionner !,5
342305,28-FEB-12,27-FEB-12,Olivier,,fr,70.30.173.198,boivinmonique@sympatico.ca,15064804,000000123564075,5,5,,5
342306,28-FEB-12,27-FEB-12,Aidin,,en,65.95.9.120,robert.ward2@sympatico.ca,15071190,000000123552325,2,2,"A loyalty program should not require one to call into uncover for themself rewards / promotions.

Part of the reward required that there be a 1 yr commitment.  This requirement seams as well to be contrary to the concept of loyalty.   In my case I have been a Bell customer since the early 1970's, I have already demonstrated my commitment more so than Bell has demonstrated their appreciation to me.

I find that within the Bell customer service staff a tremendous level of confusion.   Although the majority of people are personable and respectful, the complexity of the various programs and offerings makes it very difficult for them to service a customer.

The fact that the wireless service group is separate from the other services is odd and I have sensed a frustration within Bell of having to deal with the wireless group.

I am now of the opinion that it is far better for me to look at the various components of my needs ( i.e home phone, long distance plans, internet etc.)individually and go with whoever gives me the best deal with the least number of restrictions such as contracts or specified terms.   The few dollars that are saved in the bundling of services does not compensate for the compelxity and restrictive environments.",2
342307,28-FEB-12,26-FEB-12,Jay,,en,70.51.111.64,sdambrosio@sympatico.ca,15062276,000000123539872,5,5,,5
342308,28-FEB-12,27-FEB-12,Souhail,,fr,174.91.233.120,lou16@sympatico.ca,15068906,000000123556277,4,4,,4
342309,28-FEB-12,27-FEB-12,Andrew,,en,132.206.236.238,suresh.sukumaran080@sympatico.ca,15072080,000000123551572,4,4,I did not have to wait long before I got someone to help me. ,5
342310,28-FEB-12,27-FEB-12,John,,en,184.148.138.213,dennie.baxter069@sympatico.ca,15065876,000000123554741,4,1,Fix the junkmail problem,3
342784,29-FEB-12,28-FEB-12,Elsy,,en,70.25.52.24,phorak@sympatico.ca,15083388,000000123595687,2,4,"The only reason my problem was solved only after I requested the help of a Supervisor (Alfred)
The original person I spoke to was of NO help at all and I had to insist to speak to a Supervisor.
I explained that I am a Bell customer since 1970 this was of no interest to the original as she called herself ""Technitian""",4
342785,01-MAR-12,29-FEB-12,Karla,,en,67.71.23.55,steve.jordan@sympatico.ca,15098572,000000123618990,3,3,"Fix the problem; yet at least I learned that you are still working on it.",2
342786,01-MAR-12,25-FEB-12,Rym,,fr,70.29.202.188,pierpilon@sympatico.ca,15052788,000000123522803,3,2,"J'ai changé mon modem parce que je voulais plus de vitesse sur mon ordi.
Il n'y a absoluement aucun CHANGEMENT.
Je pense sérieusement à changer mon service pour Vidéotron.",2
342787,01-MAR-12,29-FEB-12,Sharon,,en,184.151.63.195,chris_rankin@sympatico.ca,15088882,000000123621491,5,5,,4
342788,01-MAR-12,29-FEB-12,Heni,,fr,65.94.161.173,gilmar20@sympatico.ca,15091192,000000123610834,4,4,Rien de plus.,5
342789,01-MAR-12,29-FEB-12,Vijay,,en,184.147.5.186,brent_499@sympatico.ca,15088310,000000123616053,5,4,Nothing !,5
342790,01-MAR-12,29-FEB-12,Tabetha,,en,70.54.0.28,jffrancis@bell.net,15092526,000000123614629,4,4,"The call wouldn't have to have been made if the information appearing on the Bell billing was more accurately displayed; and therefore the rationale would be self-explanatory.",4
342791,01-MAR-12,28-FEB-12,Elsy,,en,184.148.115.200,gu3@sympatico.ca,15078118,000000123589220,5,5, I received superior service in resolving my problem,5
342792,01-MAR-12,29-FEB-12,Krishidhar,,en,67.71.83.32,dale.beaudette@sympatico.ca,15089356,000000123623651,3,4,"the explaination offered as to why my email account had been blocked was bogus, even the supervisor was not very knowledgable about internet security",4
342793,01-MAR-12,26-FEB-12,Anis,,fr,67.68.211.89,daniele.bonvouloir@sympatico.ca,15057096,000000123546338,1,1,"l'information donner lors du premier appel étais que les lignes étais attaqué, le représentant a dit d'attendre que les lignes reviendrait.
2e appel le soir , que nous avions un problème avec notre rooter sans fils qu'il avait corrompu le dsl.
3e appel le lundi , le représentant nous fait faire différent test et changer cable et connection , nous fait enlever le rooter sans fil et branché directement a l'ordinateur sur le dsl et nous dit que ces notre rooter qui est défectueux,
Je lui répond que internette ne fonctionne toujours pas. Après plusieurs autre test pour dire que le dsl est défecteux, je lui dit que j'ai un autre dsl que nous avons recu il y a quelque temps, il me répond de l'installer que ces simple, je lui dit que on va le faire tout de suite ensemble, il me répond qu'il a d'autre appel et de r'appeler pour de l'aide car il y a d'autre clients qui attendre , je répond que ca fait 2 jours que j'attend que les autres attend car je suis déja en ligne.  il fini par dire que ces ok, j'installe le nouveau dsl suis les instruction avec lui et ca ne fonctionne toujours pas. Il fait differents test encore , ca ne fonctionne toujours pas , il fini par changer un mot de passe, mais ca ne fonctionne toujours pas , un message que toute les lignes sont occupés , il me dit de réessayer plus tard, et me quitte. j'ai réeaayer plus tard et finalement fonctionner . j'ai donc rebrancher mon rooter sans fil, changer le mot de passe pour la connection pour le dsl et tout fonctionne, donc le problème ne vient pas de mon rooter. ",1
342794,01-MAR-12,15-FEB-12,David,,en,74.12.249.239,grillas@sympatico.ca,14929826,000000123308116,5,5,,5
342795,01-MAR-12,29-FEB-12,Richard,,en,74.15.253.186,weberron@sympatico.ca,15099578,000000123612725,4,4,Richard was obviously following a manual on how to fix the problem.   He will get quicker with more experience.,5
342796,01-MAR-12,28-FEB-12,Angie,,en,69.157.165.254,amyh@sympatico.ca,15073926,000000123598034,4,4,Your loyalty program needs to be able to track agreements with consistent codes so agreements over the phone are easily tracked. It all appears to have worked out in the end and the rep helping me was diligent in getting to the bottom of it to make things good.,4
342797,01-MAR-12,29-FEB-12,Darwin,,en,70.49.28.209,thaxter@sympatico.ca,15098946,000000123613443,4,4,,4
342798,01-MAR-12,20-FEB-12,Gopinath,,en,184.146.143.60,mizgala@bell.net,14989248,000000123409688,2,1,I am new to Bell internet & very disappointed so far. I was looking forward to using my wireless service & every time I get on the net which is not often you're wireless is DOWN! So I have to spend another hour on the phone with a rep in INdia (very difficult to understand ),1
342799,01-MAR-12,25-FEB-12,Abderrahmen,,fr,69.156.50.175,stephanelaniel@sympatico.ca,15054238,000000123533993,1,1,"être capable de voir que j'habite au québec et non  en Ontario, et que ces pas de ma faute si vous avez brancher les secteur de Greville sur un systeme Ontarien alors que Grenville est au québec, J'ai passer 5 mois a téléphoner l'an passer pour esseyer de règler un probleme de facturation pour ma téléphonie et cette anné ces partie pour être la même chose mais cette fois ci avec mon internet, cour résumer sa fait depuis le 23 février (nous somme rendue le 1 mars)  que vous avez modifier ma bande passante de 60 GiG ( québec) a 25 GiG (Ontario)parce que votre systeme me concidère comme un Ontarien, J'ai rien demander  une de vos fille ma téléphoner pour renouvler mon entente que j'ai avec vous depuis 4 ans 39,99 performance a 60 Gig mais depuis quelle a renouvler mon entente sa me cout 45.99$ avec 25 GiG ...... ces quoi le probleme, je suis actuellement en dicusion avec 
Prussien  Osse
MCQ / CBO
Bell Int. Mgmt Serv. Inc responsable au plainte chez bell
Car aucun préposer et leur superviseur on été capable de règler le probleme, en espérant que cette fois çi sa ne prendras pas 5 mois pour règler le probleme, de tout façon si d'ici la fin du mois j'ai des frais d'extra pour des gig de trop soit supérieure a 25 Gig mais inférieure a 60 et que je suis facturer vous pouvez être certain que je Flush tout ce que j'ai de Bell pour Tv Shawn directe 
Téléphonie pour Rogers 
Internet pour IGS Hawkesbury en attendant que Videotron vienne s'implanter dans la régions. 

merci de votre compréhension 

Stéphane Laniel
    
 ",1
342800,01-MAR-12,16-FEB-12,Igor,,en,76.69.30.24,jmctobin@sympatico.ca,14943880,000000123334539,5,5,It was all good,4
342801,01-MAR-12,23-FEB-12,Majdi,,fr,76.68.151.7,jlaviolette@sympatico.ca,15024558,000000123486522,4,5,,4
342802,01-MAR-12,29-FEB-12,Rajni,,en,174.91.115.43,dennisweber@bell.net,15089742,000000123617131,4,4,lower your prices as i have been checking around and your prices are to expensive and i am looking at switching providers for my services.,3
342803,01-MAR-12,29-FEB-12,Leah,,en,76.69.135.34,coupons.plus@sympatico.ca,15089164,000000123620572,4,4,,5
342804,28-FEB-12,27-FEB-12,Susan,,en,70.26.64.197,ysimon@bell.net,15072990,000000123550762,5,5,,5
342805,28-FEB-12,24-FEB-12,Sravan Kumar,,en,174.91.133.251,phtc@sympatico.ca,15042032,000000123503892,5,5,,4
343280,29-FEB-12,28-FEB-12,Jude,,en,74.14.13.40,michael.rolph@sympatico.ca,15081990,000000123578091,5,4,it took a long time to complete the call.,5
343281,29-FEB-12,21-FEB-12,Brendan,,en,174.91.70.134,dsearay@sympatico.ca,14997280,000000123417043,5,5,"Nothing, the representative helped us resolve the problem.",4
343282,29-FEB-12,28-FEB-12,Earl,,en,74.14.196.56,ilau@sympatico.ca,15078544,000000123596668,4,5,,4
343283,29-FEB-12,28-FEB-12,Mahender,,en,65.95.162.113,tnield@sympatico.ca,15085836,000000123581585,5,2,The problem still existed and the tech was doing everything he could to resolve,4
343284,29-FEB-12,28-FEB-12,Mohamed,,fr,70.31.210.38,r-st-jean@sympatico.ca,15083642,000000123598412,4,4,SAIS PAS,5
343285,01-MAR-12,29-FEB-12,Moises,,en,174.92.89.225,blipsett@sympatico.ca,15088152,000000123618758,4,4,A more robust anti-virus system.,4
343286,01-MAR-12,29-FEB-12,Daniel,,en,76.70.109.201,sheryl.aris@sympatico.ca,15098206,000000123616411,4,4,"REGARDLESS OF THE FACT THAT HE FIXED MY EMAIL ISSUES, I STILL DO NOT HAVE GOOD INTERNET SERVICE.  I HAVE COMPLAINED MANY MANY TIMES WITH NO RESOLVE AND WE ARE PLANNING TO SWITCH TO ROGERS.",1
343287,01-MAR-12,28-FEB-12,Cathy,,en,70.49.28.99,dorarose@sympatico.ca,15076644,000000123578561,5,5,"   I have been a Bell customer for MANY MANY years and been tempted by other companies to change, however I will not because every time I call with a problem of sorts it is solved right away and to my complete satisfaction. Being a senior is hard enough without having new technology confusing us, so being able to rely on your service supplier is a real plus and I am happy to say Bell has always been there for me. Thank You ",5
343288,01-MAR-12,29-FEB-12,Wafa,,fr,65.92.216.50,claire.gilbert@sympatico.ca,15088982,000000123606402,2,2,plus de connaissances au rep,2
343289,01-MAR-12,29-FEB-12,Aymen,,fr,67.68.248.183,yld@sympatico.ca,15099804,000000123605113,1,1,"Voir ma plainte de ce matin à :

relations.&#8203;clients@bel&#8203;l.ca


 ",1
343290,01-MAR-12,29-FEB-12,Alexandra,,en,174.95.68.214,davidstanton1618@bell.net,15089580,000000123625811,5,5,,5
343291,01-MAR-12,29-FEB-12,Marouen,,fr,67.68.70.230,robertbrouillardtdhc@sympatico.ca,15097400,000000123624284,5,5,Votre service à la clientel est exellent ,5
343292,01-MAR-12,29-FEB-12,Kevin,,en,174.94.66.163,lvann_11@sympatico.ca,15094322,000000123603968,4,,fixed it the 1st time l complained. People have to be able to speak clear English as this is very annoying. lt finally seems fixed. This was so frustrating since l was trying to be patient as your phone message states.Thanks,2
343293,01-MAR-12,29-FEB-12,Munyaradzi,,en,67.70.116.188,m.bondy@sympatico.ca,15094374,000000123607638,1,1,,2
343294,01-MAR-12,29-FEB-12,Philip,,en,184.144.32.112,otdrsmn52@bell.net,15096200,000000123620148,4,4,,4
343295,01-MAR-12,29-FEB-12,Teri,,en,74.198.9.218,mdavis@sympatico.ca,15095116,000000123622703,5,5,It was refreshing to deal with a local call center - where I did not have to repeat myself over and over again and then still not have my requests properly actioned. So to answer your question nothing ,5
343296,01-MAR-12,29-FEB-12,Alicia,,en,67.70.116.188,m.bondy@sympatico.ca,15094372,000000123619572,3,3,,3
343297,01-MAR-12,16-FEB-12,Cesilia,,en,174.91.105.158,stmay@sympatico.ca,14949552,000000123316308,2,3,don't treat customers as if today was my first day with a computer.  Most of us are very capable and only require tech support to listen and respond.,3
343298,01-MAR-12,29-FEB-12,Yassine,,fr,70.55.52.4,johanne.sheridan@bell.net,15092840,000000123624156,5,5,"Conseillère Yacine, super efficace et très à l'écoute des besoins. Merci.

Robert Garcia .",5
343299,01-MAR-12,29-FEB-12,Mohamed Amine,,fr,174.93.150.46,fwdelogier@bell.net,15090890,000000123612516,4,4,,4
343300,01-MAR-12,29-FEB-12,Oscar,,en,64.231.224.185,sfk@sympatico.ca,15098096,000000123617023,5,5,nothing. ,5
343301,01-MAR-12,26-FEB-12,Hassen,,fr,70.26.248.66,amariebourgault@sympatico.ca,15055856,000000123545440,,1,"Le conseiller était très poli et a fait tout son possible pour résoudre mon problème Wifi à domicile.  Sa conclusion était que le problème n'était pas relié à Bell Internet mais plutôt à un défaut dans mon ordi portable.  J'ai apporté l'ordi portable HP chez Bureau en Gros où je l'avais acheté en avril 2011.  Tout fonctionnait tant avec le cable Ethernet que dans l'environnement sans fil:  j'étais présente lors des essais.  Selon le technicien, le problème est avec le ""Rooter de Bell"".  Ainsi, mon problème n'est pas dutout réglé.  Je suis incapable de rejoindre un technicien à Montréal où j'habite.  Donc, service à la clientèle pauvre.",2
343302,01-MAR-12,29-FEB-12,Temsu,,en,76.64.3.20,rolandm_malaket@sympatico.ca,15097491,000000123612159,4,4,"Temsu was very effective in resolving my issue with internet connection. He resolved it in 5 minutes. However, I still lost the connection in 4 different occasions, afterwards.

I shot down the computer and restarted it one hour later. That was yesterday and so far all is well.
",5
343303,01-MAR-12,29-FEB-12,Dennis,,fr,70.26.231.85,moringaudreau@bell.net,15095638,000000123617149,4,5,,5
343304,01-MAR-12,29-FEB-12,Zohra,,fr,74.15.215.13,molegare@sympatico.ca,15095590,000000123609735,5,5,,4
343305,01-MAR-12,29-FEB-12,Daniel,,en,74.198.165.20,4alark@sympatico.ca,15086738,000000123623728,2,1,"You could escalate calls immediately and follow up when the escalation has been achieved. you could provide shorter ""service windows"" (like 1 or 2 hours) instead of half a day. You do not maintain/update/replace rented equipment. when I am tole ""I haven't heard of a modem that old for a while..."" I am not happy that you did not simply swap out the modem as technology evolves and reliability drops",1
343306,01-MAR-12,29-FEB-12,Brenda,,en,70.24.110.144,bmarsh10@sympatico.ca,15088168,000000123623526,4,5,It took a long time for my information to come up so that the Bell rep could help me.,5
343307,01-MAR-12,29-FEB-12,Vineet,,en,128.100.42.78,robynhunter@sympatico.ca,15097438,000000123623915,1,1,"listening to the problem, not just going through the standard checklist",2
343308,01-MAR-12,28-FEB-12,Stanley,,fr,184.144.163.178,marilynburgess@sympatico.ca,15081492,000000123576737,5,5,Vous annoncé un service 24/7 mais ce n'était pas le cas ici. J'ai du attendre entre minuit et 7 h00.,4
343309,01-MAR-12,29-FEB-12,Karthika,,en,74.15.4.220,a_grand05@sympatico.ca,15087080,000000123620048,4,4,,4
343310,01-MAR-12,29-FEB-12,David,,en,67.71.130.55,patjbrian@sympatico.ca,15096346,000000123608706,5,5,"The trouble we have is with the bell store.We were under the impression we have a share plan, find out later after a phone call to customer service this is not so.Please Explain.After years with bell,when contract is up Telus could be the answer.",
343311,01-MAR-12,29-FEB-12,Zied,,fr,184.144.187.52,brunetroger@bell.net,15088372,000000123620715,5,5,Rien d'autre,5
343312,01-MAR-12,29-FEB-12,Chamseddine,,fr,70.53.169.62,claude.carole@bell.net,15089008,000000123625774,4,4,,4
343313,29-FEB-12,28-FEB-12,Karen,,fr,69.157.168.31,pinkhamc@sympatico.ca,15083460,000000123590565,5,1,,1
343314,29-FEB-12,28-FEB-12,Rodolfo,,en,65.92.112.210,john183@sympatico.ca,15079528,000000123589155,5,4,,4
343807,02-MAR-12,01-MAR-12,Milo,,en,174.94.22.27,eason@sympatico.ca,15103790,000000123628209,5,5,Teleport me a new power adapter.  Since it has not arrived i had to go to Starbucks ( OK  not a real problem ) to get me email as the adtpter has not arrived as of this writing.  ,5
343808,02-MAR-12,01-MAR-12,Rania,,fr,76.70.60.111,ljschwab@bell.net,15107574,000000123629255,5,5,,5
343809,02-MAR-12,28-FEB-12,Mohamed Amine,,fr,184.148.210.189,madeleine.heroux@sympatico.ca,15081222,000000123593392,2,1,"Beaucoup...
1. me confirmer que mon adresse sympatico était bloquée et non me dire que c'était le serveur de mon employeur Sutton.
2. Faire un suivi de ce problème à l'intérieur d'un 24hres à partir de mardi le 28 février.
3. Suite à mon 2e appel, le mercredi me demander mon numéro de cellulaire pour me rejoindre.
4. Un courriel m'a été envoyée à mon adresse sympatico qui était bloquée donc je n'ai pas été en mesure de rien savoir.
5. C'est ce matin, vendredi, que j'ai décidé de rappeller Bell et j'ai été reçue par un préposé compétent qui a réglé mon problème.
6.J'ai été privée de mon adresse sympatico depuis mardi en milieu p.m. 
Un NON SENS en 2012 pour une fidèle cliente.",3
343810,02-MAR-12,01-MAR-12,Sofiene,,fr,174.93.209.239,rejean-girard@sympatico.ca,15110536,000000123637135,5,5,,5
343811,02-MAR-12,29-FEB-12,Carlos,,en,65.94.103.15,ddorward@sympatico.ca,15089624,000000123607061,5,4,,4
343812,02-MAR-12,29-FEB-12,Marga,,en,69.157.17.46,thewoodshed@sympatico.ca,15099020,000000123610239,4,3,,4
343813,02-MAR-12,01-MAR-12,Rahim,,en,70.49.52.203,bobwalsh@sympatico.ca,15101674,000000123637001,4,4,"It seems to me that John Watson was very sincere and took an interest in my probles. I would venture to say that as a cclient of Bell for the past 60 years, this was the first time that someone cared",4
343814,02-MAR-12,01-MAR-12,Vijay,,en,70.27.81.47,akgreen@sympatico.ca,15100534,000000123629714,1,1,"I complained about very slow upload and download speed more than once.  However, it still is not resolved.  I am at the point of thinking about cancelling the service.",1
343815,02-MAR-12,23-FEB-12,Ahmed,,fr,67.68.219.86,estios@sympatico.ca,15022466,000000123485561,1,1,"Déplacer un de vos techniciens a la petite centrale qui desserve l'internet ( sur la rue "" Boulvard Mascouche "" )",3
343816,02-MAR-12,01-MAR-12,Emmanuelle,,en,70.26.93.237,sangwin@sympatico.ca,15111266,000000123627749,5,5,"connect me to a human immediately, not try to resolve trouble with a voice menu",4
343817,02-MAR-12,01-MAR-12,Alex,,en,69.159.47.225,newmans963@bell.net,15109304,000000123642832,3,2,The goal was to arrange for the forwarding of email from videotron.ca to bell.  That was not accomplished even though the tech tried two approaches and was clearly experienced.,4
343818,02-MAR-12,01-MAR-12,Lokeswaran,,en,70.51.226.19,b.c.evans@sympatico.ca,15101168,000000123630662,4,5,,4
343819,02-MAR-12,28-FEB-12,Sean,,en,65.92.199.206,reinhard-louise.rosch@sympatico.ca,15083862,000000123590788,4,3,"I find we Canadians pay way too much for our communication services. Prices by various providers are very difficult to compare, but given enough time, I will make an effort, and you may see the results",3
343820,02-MAR-12,20-FEB-12,Abdel basset,,fr,70.26.177.183,boissu@sympatico.ca,14982390,000000123406853,4,4,sans objet,5
343821,02-MAR-12,01-MAR-12,Mario,,en,76.70.82.247,fbedwei@bell.net,15104204,000000123650739,5,5,"Nothing.In fact,the technician was very patient and assisted me vey well.",5
343822,02-MAR-12,01-MAR-12,Med Aymen,,fr,74.14.208.18,alain.girouard@sympatico.ca,15100552,000000123631511,5,5,,5
343823,02-MAR-12,01-MAR-12,Jeannette,,en,65.92.145.159,djswanny@sympatico.ca,15103432,000000123634602,5,5,,5
343824,02-MAR-12,01-MAR-12,Lilian,,en,70.30.54.9,don.benoit@sympatico.ca,15103524,000000123636444,5,5,Everthing was handled well,5
343825,02-MAR-12,29-FEB-12,Fatma,,fr,174.92.167.187,raymond.boisseau@sympatico.ca,15097060,000000123608516,3,5,Difficile de comprendre Fatma. Peut-être à cause de la distance. ,3
343826,02-MAR-12,01-MAR-12,Aria,,en,70.54.183.108,mandelman@sympatico.ca,15108056,000000123638707,1,2,"have the ability to speak to the same representative again to clarity things, not have to start all over from the beginning",1
343827,02-MAR-12,01-MAR-12,Etienne,,fr,70.31.245.41,milord92@sympatico.ca,15108804,000000123645634,5,1,La non-résolution du problème n'était pas dû à votre technicien mais au programme de Outlook,4
343828,02-MAR-12,29-FEB-12,Gopi Rathinam,,en,70.31.76.220,rhiscock@bell.net,15097200,000000123608838,3,1,"Your associates are Good however the company needs to stop with the lies. We were offered a package deal in September's of 2010 that we pay 99.00 monthly for 2 years and 108.00 in the third year.The bell representative said this includes high speed Internet with 64 gb downloads monthly,1200 minutes long distance, 125 channels with 2 movie packages and 3 theme packages all for the price we were told above.we found out after the setup when we started to get higher bills than from our past provider no such deal was ever offered.bell lied to us!!!! Your own people in conversations said we are not the only ones that got caught up in this scam.once the contract is completed come pick up your equipment at the end of my drive way.The ethics of bell is now in question and we will do everything possible to direct people away from  bell.one question to a very upper level manager is why would I leave my old provider to pay more money for the same service.he still would not help!!!!!",1
343829,02-MAR-12,01-MAR-12,Jose,,en,67.68.20.107,f.pimentel@sympatico.ca,15104106,000000123642024,5,5,all is goood,5
343830,02-MAR-12,01-MAR-12,Wafa,,fr,64.229.128.240,pcadot@sympatico.ca,15109842,000000123643363,5,4,,4
343831,02-MAR-12,01-MAR-12,Edward,,en,206.47.249.246,jeneroux@sympatico.ca,15106060,000000123650090,5,5,I waited too long to talk to the Rep,4
343832,02-MAR-12,01-MAR-12,Pedro,,en,67.68.20.107,f.pimentel@sympatico.ca,15104108,000000123632756,5,3,the probem was resolved 4 hours later,5
343833,02-MAR-12,28-FEB-12,Zaccheus,,en,72.28.80.14,simone.dunn@sympatico.ca,15084996,000000123579628,4,3,Not transfer me around so much.,3
343834,02-MAR-12,01-MAR-12,Rudys,,en,70.48.149.219,bwinder@sympatico.ca,15101938,000000123634492,5,4,,4
343835,28-FEB-12,27-FEB-12,Ashley,,en,76.69.69.181,ckeung@sympatico.ca,15065386,000000123552595,4,4,The wait time for the Rep to respond was pretty long.  It could be better/,4
343836,28-FEB-12,27-FEB-12,Zohra,,fr,174.88.87.152,famille-carrier@sympatico.ca,15066498,000000123550298,5,5,,5
343837,28-FEB-12,27-FEB-12,Hector,,en,67.70.198.138,r.cauduro@sympatico.ca,15070794,000000123560027,4,5,,5
343838,28-FEB-12,27-FEB-12,Evan,,en,70.31.94.251,fitzee@bell.net,15066570,000000123564006,4,4,He could have waived the $20 additional charge.,3
342311,29-FEB-12,24-FEB-12,John,,en,68.171.231.81,crazy911@bell.net,15034408,000000123512905,2,4,They sent a repairman to set up internet that wasn't even asked for. They got the instructions wrong from the get go but I feel it was the automated date of service changer thbat had it all mixed up. Thje m$ain tbing it is resolved now as far as I know ,5
342312,29-FEB-12,28-FEB-12,Sharon,,en,67.71.66.42,blueblood@bell.net,15074746,000000123585786,5,5,"I would be happy to get unlimited usage,which you offered before.",4
342313,29-FEB-12,28-FEB-12,Jason,,en,67.68.50.77,skarpacz@sympatico.ca,15085044,000000123590043,4,4,,4
342314,29-FEB-12,28-FEB-12,Krutthiga,,en,174.95.10.64,j_crocco@sympatico.ca,15078724,000000123592812,1,1,"Provide more tools for support to help troubleshoot internet usage.  I do not trust Bell's internet usage data.  If you can't give me tools to monitor my usage or provide more data, then you can't overcharge me for overage.",1
342315,29-FEB-12,28-FEB-12,Haythem,,fr,74.14.191.13,l.bourgoin@bell.net,15080362,000000123590597,5,5,,5
342316,01-MAR-12,29-FEB-12,Edward,,en,64.229.247.20,amrichto@sympatico.ca,15087438,000000123622313,4,2,"My problem is still not resolved completely. The Tech representative is to come this afternoon.
My modem worked for abot 1/2 hr last night then went off again. Until this is resolved I cannot comment on my satisfaction although Edward was polite, understanding and helpful as far as he could be.",4
342317,01-MAR-12,29-FEB-12,Shashank,,en,70.31.22.238,godless@sympatico.ca,15091272,000000123618876,2,1,"Fix My internet problems. A minimum of 10 interruptions per day is completely unacceptable. Currently from 11pm - 2 am I have 8 disconnects.

 Tracert diagnostics have been blocked by Bell as well.

So at this time I am considering dropping Bell as my provider all together.",1
342318,01-MAR-12,29-FEB-12,Liza,,en,64.231.147.9,donejones@sympatico.ca,15089998,000000123604523,2,1,this second call and issue not resolved. i asked for it to be escalated and looked at immediately but for some reason you can't do that,2
342319,01-MAR-12,29-FEB-12,Luis,,en,70.53.100.68,burnsider@sympatico.ca,15088408,000000123624470,5,5,"Not a thing - the representative was very knowledgeable, helpful and courteous.",4
342320,01-MAR-12,27-FEB-12,Crystal,,en,69.158.15.172,jill.leclair@sympatico.ca,15067846,000000123555489,,,To match my name to my bill and spell my name correctly on your survey form.,
342321,01-MAR-12,29-FEB-12,Judith,,en,67.68.9.80,yolla66@sympatico.ca,15099814,000000123609089,4,5,,5
342322,01-MAR-12,29-FEB-12,Kanchana,,en,65.95.125.178,peter-katherine@sympatico.ca,15096530,000000123607186,5,5,,5
342323,01-MAR-12,29-FEB-12,Ashley,,en,174.91.151.216,johnhorsley@sympatico.ca,15092896,000000123603897,3,2,"I want to switch the internet over to my brothers name. I have to phone back tonight or tomorrow to confirm it again. I guess I'll have him here just in case he has to talk to somebody to say that the switch is really. maybe I just didn't fully understand what the operator was talking about. She was nice though, and I don't mind talking to a bell rep. I will try to resolve this later. I really don't have any complaints about Bell services.",4
342324,01-MAR-12,29-FEB-12,Rebecca,,en,50.100.72.170,mikster29@sympatico.ca,15095414,000000123605241,5,5,"I know there are many who subscribe to Bell but if you are on a program, it would be nice that someone calls to remind the customer that it's coming up to renew or not......",5
342325,01-MAR-12,29-FEB-12,Rahul,,en,174.94.45.114,kirkcanning@sympatico.ca,15093564,000000123618760,2,2,"When the first level troubleshooter says that he will pass it on to the next level who will call - and does NOT call, that might be something you can improve.",2
342326,01-MAR-12,29-FEB-12,Corey,,en,69.158.132.96,petertenhoope@bell.net,15096570,000000123615608,1,1,"Put an agent on the phone other than Jason who misled,and gave incomplete information..in future I intend to tape record all enquiries.",2
342327,01-MAR-12,29-FEB-12,Juliio,,en,70.48.37.103,dratto@sympatico.ca,15090088,000000123621172,1,1,Train your emploees to know where to send customer when they do not know the answer,2
342328,01-MAR-12,29-FEB-12,Houssem,,fr,174.93.149.52,richard.brunet7@sympatico.ca,15097234,000000123608842,5,5,"Mr Houssem ma donne entierement saticfaction,il ma aider a résoudre mon probleme a la perfection,merci boicoup.
",5
342329,01-MAR-12,29-FEB-12,Amine,,fr,76.68.173.116,fghezala@sympatico.ca,15090660,000000123613631,5,5,,5
342330,01-MAR-12,29-FEB-12,Oscar Ernesto,,en,70.49.146.22,gkd35@sympatico.ca,15091228,000000123621511,3,2,,3
342331,01-MAR-12,29-FEB-12,Shri Hari,,en,70.49.146.22,gkd35@sympatico.ca,15091230,000000123607733,5,5,this inquiry was handled in a speedy and completely satisfactory manner.The resolution precess was fast and simple.,5
342332,01-MAR-12,29-FEB-12,Mitz,,en,76.69.134.200,pcalphen@bell.net,15096464,000000123621297,1,1,"The representative I spoke to was clearly not well trained. she interrupted all the time, gave me incorrect information and had to defer to ""someone else"" all the time. My request was a simple one. I wanted to upgrade to FIBE 16 and she gave me the wrong pricing. When I challenged her information she did not know how to handle it. I then went onto Bell.ca for Chatlive. At first it was fine and then I got transferred to another representative who was terribly slow. After almost 40 minutes, and 2 representatives, I was still giving my account information. I hung up and went back to customer service where I eventually got a very efficient and knowledgable rep. She helped me within 5 minutes and transferred me to a guy in Mobility who was also extremely helpful and solved my problem with a great suggestion. It worked out at the end but i wasted an hour trying to GIVE Bell more business and feeling extremely frustrated all along.",3
342333,01-MAR-12,29-FEB-12,Afroze,,en,67.71.70.52,sbsb@sympatico.ca,15097944,000000123608682,5,4,,4
342334,01-MAR-12,29-FEB-12,Leslie,,en,70.54.82.219,dcshillington@sympatico.ca,15089614,000000123611309,5,5,,5
342335,01-MAR-12,29-FEB-12,Lisa,,en,174.88.2.136,Andover@bell.net,15086770,000000123617701,1,1,"Actually opened the new account for the Turbo Hub that YOU are requiring.
 I am very close to taking our internet, home phone and cell phones to the competition.
 It appears that the problem is focused around the fact that the account is in Ed Thompson's name and I John Thompson who was SUPPOSED to be added as a Joint account holder am not being allowed to open the new account.
 This is Bell changing a service which we already have and are paying for.
 NOT customer friendly.",1
342336,01-MAR-12,29-FEB-12,Tony,,en,68.51.253.246,pgareauwhi@sympatico.ca,15096590,000000123605111,3,4,"It took forever for me to find a telephone number to call for help outside of Ontario

",1
342337,28-FEB-12,27-FEB-12,Walid,,fr,76.65.57.6,fradal@bell.net,15066646,000000123557542,4,4,,4
342338,28-FEB-12,27-FEB-12,Jeff,,en,184.147.213.232,jeepnpappa@bell.net,15067748,000000123555467,5,4,0,3
342806,28-FEB-12,24-FEB-12,Preethi,,en,174.91.133.251,phtc@sympatico.ca,15042034,000000123495922,3,3,,4
342807,28-FEB-12,27-FEB-12,Walim,,fr,74.14.186.130,cdetrd@sympatico.ca,15065182,000000123561894,5,5,Tout était satisfaisant.,5
342808,28-FEB-12,27-FEB-12,Danny,,en,74.14.26.2,iandurand@sympatico.ca,15067392,000000123553782,5,4,,4
342809,28-FEB-12,27-FEB-12,Valerie,,fr,174.92.236.24,dorislalonde@bell.net,15066080,000000123555034,5,1,ma télé bugue toujours,
342810,28-FEB-12,22-FEB-12,Souhaib,,fr,74.58.236.102,martin.lachance3@sympatico.ca,15014624,000000123457739,4,4,,4
342811,28-FEB-12,23-FEB-12,Houcine,,fr,65.94.125.239,rolemay@bell.net,15029182,000000123482281,5,5,,4
342812,29-FEB-12,28-FEB-12,Rowena,,en,70.51.130.202,rcquesnel@bell.net,15083814,000000123580358,5,5,,4
342813,29-FEB-12,28-FEB-12,Umesh,,en,65.92.110.130,highlites@sympatico.ca,15078360,000000123596961,5,5,,4
342814,29-FEB-12,28-FEB-12,Kali,,en,67.71.5.24,sl.harrington@sympatico.ca,15085058,000000123590169,1,1,"This my third call to resolve this issue.  I receive different information each time I call.  I am not convinced I won't need to call again to resolve the issue.  I am VERY disappointed that my bill will take two billing periods to correct.  Really?
I am also disappointed that I was removed from unlimited internet when my initial call to Bell said that this would continue uninterrupted.  I am disappointed that after I called in as directed by letter set everything up, a few weeks later my internet service was cut off!  The whole experience has been very disappointing and I am exploring other internet providers and may switch.",1
342815,29-FEB-12,28-FEB-12,Mary,,en,184.144.32.44,r_j2927@bell.net,15083676,000000123597475,1,1,MAYBE TRAIN THEM TO BE A LITTLE MORE RESPONSIVE TOWARDS CUSTOMERS AND SENSTIVE ANDMORE DETAILS ,2
342816,29-FEB-12,28-FEB-12,Hector,,en,70.29.5.219,w.crompton@sympatico.ca,15086214,000000123596842,4,3,"could not understand the technician , the line quality was poor, so I asked to talk to the supervisor and his line quality was very good and he new what my problem was,
am waiting to replace my modum /router.",4
342817,29-FEB-12,27-FEB-12,Ivette,,en,64.231.246.79,ado16@sympatico.ca,15063910,000000123556572,4,4,,5
342818,29-FEB-12,27-FEB-12,Harjeeth,,en,65.92.51.226,42brocks@bell.net,15063562,000000123554587,5,5,,4
342819,29-FEB-12,28-FEB-12,Leslie,,en,174.93.163.20,lynn.tomcowell@sympatico.ca,15081090,000000123583671,5,5,,5
342820,29-FEB-12,28-FEB-12,Francine,,fr,65.92.171.152,plante.roland@sympatico.ca,15083482,000000123579691,5,5,Tout c'est bien corrigé.,5
342821,29-FEB-12,28-FEB-12,Martine,,en,70.30.44.173,terri.arcand@sympatico.ca,15085670,000000123583886,5,5,"Not a thing. I was very satisfied. Martine was very patient with my queries. She spoke plainly and was very easy to comprehend. 
I am very grateful for Martine's valued assistance. 
Mrs T Arcand",5
342822,29-FEB-12,28-FEB-12,Alfredo,,en,70.50.129.83,cnjdunn3@bell.net,15075750,000000123596645,4,4,Explain the problem and the solution so that if this happened again I would understand how to fix the problem myself.,4
342823,29-FEB-12,28-FEB-12,Lorraine,,en,70.50.55.92,kathryn.mccarthy@sympatico.ca,15079978,000000123593795,4,4,,4
342824,29-FEB-12,28-FEB-12,Ingrid,,en,74.15.56.95,maskew@sympatico.ca,15081670,000000123599077,4,3,,
342825,29-FEB-12,28-FEB-12,Nelly,,en,64.231.192.43,regsrepair@sympatico.ca,15083858,000000123583943,5,5,I was impressed.She didn't give up like the am guy did.She kept trying until she fixed my problem.Thank you!,4
342826,29-FEB-12,27-FEB-12,Julio,,en,184.148.187.192,scrimwp@sympatico.ca,15071612,000000123552776,5,5,"At this moment I cannot think of one.
My agent, Paul, was outstanding in his help. He was clear and precise with his instructions, so helpful!",5
342827,29-FEB-12,28-FEB-12,Hussain,,en,174.94.63.232,alemp@sympatico.ca,15073736,000000123576902,3,1,"  tell the truth 
 instead of giving exuses of why I have no intertnet serice

 I never had internet from early Monday till today Wednesday after 9 am",2
342828,29-FEB-12,28-FEB-12,Rahim,,en,74.15.47.58,joseven@bell.net,15079606,000000123587893,5,5,Have more emPloyees like the one I spoke to ,3
342829,29-FEB-12,27-FEB-12,Divya,,en,69.156.29.26,ststuart76@sympatico.ca,15072052,000000123560640,5,5,"I am frankly annoyed how many passwords your internet service requires. The problem I had was with the password  for getting and sending email. The box asking for it is still coming up every day and I have to enter it each day to get or send emails.
Frankly, I have so many passwords to deal with you and our computer that  I am not sure that I can keep them all straight.
I like your dependable service, but this aspect is a huge NEGATIVE. Your service rep was very patient with me especially as my exasperation grew during the conversation.",4
342830,29-FEB-12,26-FEB-12,Nizar,,fr,67.68.91.81,micheline.martin@bell.net,15060698,000000123541522,3,4,,4
342831,29-FEB-12,28-FEB-12,Faqria,,en,69.158.130.50,cybled@sympatico.ca,15075926,000000123581649,5,5,"service satisfactory.
Thank you.",5
342832,29-FEB-12,25-FEB-12,Emmanuelle,,fr,69.156.65.51,cleleo@sympatico.ca,15047480,000000123526185,3,3,"J'ai eu énormément de difficultées à comprendre le tech, qui m'a parlé, je pense qu'il était en Chine.Les sevices de Bell pourraient être meilleurs. Comme je sui isolée il me faut faire appel avec BELL , mais.....il y a mieux que je suis impossible d'avoir.Vérifier mon dossier et vous  comprendrez tous les pépins que j'ai eu pendant si longtemps .",3
342833,29-FEB-12,28-FEB-12,Juan Carlos,,en,64.228.140.29,ernst.stader@sympatico.ca,15077056,000000123591383,5,5,"well, sometimes to be on hold takes too long, otherwise no complains",5
342834,29-FEB-12,28-FEB-12,Anis,,fr,76.67.145.38,gosselin.michel@bell.net,15078028,000000123590176,4,4,"Vous avez répondu à ma demande, c'est OK Habituellement lorsque j'appelle chez bell on me répond très bien.",4
342835,29-FEB-12,28-FEB-12,Tracy,,en,174.92.103.252,knocked_down_but_not_destroyed@bell.net,15080240,000000123588598,5,5,"The experience was completely satisfactory to me and I was very pleased with the fact that I was talking to someone on the other end of the phone who spoke plain English as past experiences have sometimes been very frustrating for me trying to understand the person on the other end of the phone and especially trying to get them to understand me and what my problem was! 
",5
342836,29-FEB-12,27-FEB-12,Kristina,,en,184.146.2.125,e-sailer@bell.net,15066230,000000123564984,4,4,,4
342837,29-FEB-12,27-FEB-12,Christine,,en,174.95.105.141,karen.fobert@sympatico.ca,15068280,000000123554159,5,5,Not a thing...information received was great,5
342838,29-FEB-12,28-FEB-12,Sukanya Mukherjee,,en,184.146.80.214,rosq@sympatico.ca,15084326,000000123590118,5,5,Better command of the Engish langwich ,5
342839,29-FEB-12,22-FEB-12,Dhanasekar,,en,70.50.31.217,cnmi@sympatico.ca,15009917,000000123459534,5,5,,4
342840,29-FEB-12,28-FEB-12,Rahma,,fr,69.159.96.220,christiane.villeneuve@bell.net,15075560,000000123580323,5,5,"tout s'est parfaitement bien déroulé; merci !",5
342841,29-FEB-12,28-FEB-12,Jay,,en,74.15.77.57,bountydenmar@bell.net,15074838,000000123586353,3,3,,3
343315,29-FEB-12,28-FEB-12,Mohamed,,fr,70.49.115.86,danless@sympatico.ca,15076108,000000123589133,5,5,,5
343316,29-FEB-12,28-FEB-12,Jorge Alberto,,en,184.145.35.157,rapajoj@sympatico.ca,15083744,000000123599540,3,1,"ITS NOT A MATTER OF ONE THING, I HAD THE SAME PROBLEM SINCE FEB23 BUT IT HAS NOT BEEN RESOLVED YET, I SPEND A LOT OF TIME WITH YOUR PEOPLE  AND STILL NOT OK. PLS GET A MANAGER YO CALL ME.  JOHN",
343317,29-FEB-12,28-FEB-12,Cathrine,,en,70.54.61.62,bdsan@sympatico.ca,15074480,000000123596977,5,5,Nothing. The problem was fixed and the service person was very knowledgable and efficient. ,5
343318,29-FEB-12,28-FEB-12,Yassine,,fr,184.148.234.92,isabelle.bedard@sympatico.ca,15078606,000000123597412,3,4,,3
343319,29-FEB-12,28-FEB-12,Dilli,,en,174.91.132.35,rselvaraju@sympatico.ca,15084384,000000123600057,4,4,,4
343320,29-FEB-12,28-FEB-12,Mamta Tank,,en,65.95.92.40,lchapli@sympatico.ca,15080548,000000123600884,3,4,could be more cheerful,3
343321,29-FEB-12,28-FEB-12,Nikitha,,en,76.68.118.57,grennie61@sympatico.ca,15078072,000000123595099,5,4,,4
343322,29-FEB-12,28-FEB-12,Uzair,,en,65.95.29.139,rheal.lamothe@sympatico.ca,15083924,000000123576907,4,4,This was attempt number five. The two gentlemen who came this time did a fantastic job dealing with my Bi-Polar son. I would wait days if you could assure me one of these two where schedule to fix an issue in the future. Not because they were any smarter than the previous four but because they were mature enough to keep their egos in check when dealing with my son. Thank them for me.,3
343323,29-FEB-12,24-FEB-12,Jameel Jabri,,en,64.231.194.249,md_powell@sympatico.ca,15040408,000000123515022,1,1,"verify problem is resolved and after telling someone you will call them back, do so.",1
343324,29-FEB-12,28-FEB-12,Mohamed,,fr,76.68.203.242,jean-noel.bourque@sympatico.ca,15079052,000000123592908,5,4,C'est désolant j'ai toujours l'impression de payer trop cher pour le service que je reçois. Jamais on ne m'offre des rabais sauf si je le demande.,3
343325,29-FEB-12,28-FEB-12,Rafael,,en,70.49.133.78,kal50@bell.net,15079914,000000123600598,3,2,My problem isn't fixed and I'm very frustrated. ,1
343326,29-FEB-12,28-FEB-12,Melvin,,en,69.157.60.26,msally51@sympatico.ca,15082490,000000123596560,5,5,nothing everything was taken care of.,4
343327,29-FEB-12,24-FEB-12,Will,,en,64.231.3.26,watsonf@sympatico.ca,15045136,000000123514782,4,4,,1
343328,29-FEB-12,28-FEB-12,Fatma,,fr,70.51.146.187,rick1509@sympatico.ca,15084006,000000123586883,4,2,Rien le probleme venait de mon ordinateur.,5
343329,29-FEB-12,28-FEB-12,Jay,,en,70.127.55.130,nkyc@sympatico.ca,15082790,000000123586555,4,4,it could have been resolved with my first call rather than my fourth,2
343330,29-FEB-12,28-FEB-12,Jenette,,en,76.69.138.237,holmeshaw@sympatico.ca,15078402,000000123579042,4,4,,4
343331,29-FEB-12,24-FEB-12,Imed,,fr,70.29.235.31,minijack@sympatico.ca,15027134,000000123491102,3,3,"ca ma couter de l argent pour regler les proble qui on ete causé par votre erreur . un bill de telephone, passer 45 minute avec une personne de toronto. pi qui me dit que le probleme n etait pas du au systeme. pi que c etait bien le systeme et non de mon cote. 45 min x 0.35$ la minute, pas agrable du tout. en plus j avait telephoner la veille et on m avais dit que c etait la longeur de ma prise de telephone qui est relier a mon ordinateur ! le technicien qui repond au urgence 24h sur 24h. pas du tout informer sur les probles. c est un europeen en plus il avait pas lair a savoir de quoi il parlais j ai meme ete acheter une ralonge plus courte, encore 5.00$ qui va me rembourcé ???? reveiller vous.  je veut mon argent ou un reduction sur ma prochaine facture.",2
343332,29-FEB-12,28-FEB-12,Atoiya,,en,184.148.11.181,bryan.epp091@sympatico.ca,15075008,000000123602003,5,5,Nothing!,5
343333,29-FEB-12,28-FEB-12,Haythem,,en,174.92.109.145,jpandlucy@sympatico.ca,15079652,000000123599606,5,5,,5
343334,29-FEB-12,28-FEB-12,Samuel,,en,184.146.76.165,brian.hill@sympatico.ca,15074936,000000123587797,5,5,,4
343335,29-FEB-12,28-FEB-12,David,,en,70.49.229.216,wildair@sympatico.ca,15086358,000000123583126,5,5,I had a chat with Kamakshi (SCI) about 3 months ago & the problem was never fixed. David fixed it in 1 call.,4
343336,29-FEB-12,28-FEB-12,Mariem,,fr,67.68.58.168,annie.jodoin@sympatico.ca,15074088,000000123579621,3,4,aucune idée,4
343337,29-FEB-12,25-FEB-12,Ben Mahmoud,,fr,70.53.169.62,claude.carole@bell.net,15047442,000000123522029,4,2,"Le serveur hotmail est votre problême,quand vous aurez votre serveur ça ira mieux.",3
343338,29-FEB-12,28-FEB-12,Sajid,,en,50.101.58.63,sondolers@sympatico.ca,15085144,000000123588849,4,4,be able to fix problem from your end...inconvenients me whenever tech. has to visit my home,4
343339,29-FEB-12,27-FEB-12,Wahida,,fr,70.31.226.37,denisemo@sympatico.ca,15065860,000000123553759,2,2,"J'aurais préféré parler à une personne
au Canada",2
343340,29-FEB-12,28-FEB-12,Srinivasan,,en,184.146.140.195,hachey1@sympatico.ca,15078194,000000123587175,2,1,Had an agent locally,2
343341,29-FEB-12,20-FEB-12,Rudys,,en,70.53.38.168,rbeckett1@sympatico.ca,14990668,000000123397023,2,1,I was told by this technicican that someone from Bell wouold nitify me shortly about the problem because it seem to be with Bell - not my computer.  Seven hours later I called again and this time the technician was able to clear up the problem with my e-mail.,3
343342,29-FEB-12,23-FEB-12,Lor,,en,174.91.80.116,walter.matos@sympatico.ca,15031184,000000123481741,4,4,,3
343343,29-FEB-12,28-FEB-12,Ana,,en,70.27.83.204,alfferguson@bell.net,15073770,000000123601576,4,3,,5
343344,29-FEB-12,28-FEB-12,Marie,,fr,70.49.64.6,lucie.jacquesv@sympatico.ca,15081016,000000123586269,5,5,,5
343345,28-FEB-12,27-FEB-12,Nizar,,fr,69.156.3.98,richard.larocque@sympatico.ca,15071063,000000123562571,5,5,Le tout a ete fait avec professionnalisme.,5
343346,28-FEB-12,25-FEB-12,Mohamed Amine,,fr,174.92.165.79,letrm@sympatico.ca,15050866,000000123527931,3,1,attendre moins longtemps lors de ses vérifications et aussi parler à une personne moins difficile à comprendre (qui vient du Québec).,3
343347,28-FEB-12,27-FEB-12,Liza,,en,174.91.50.172,doedon2@sympatico.ca,15066046,000000123558244,4,4,Everything went well,5
343348,28-FEB-12,26-FEB-12,Mohamed,,fr,70.30.177.94,alexandre.roy@sympatico.ca,15055798,000000123539330,5,5,,4
343349,28-FEB-12,27-FEB-12,Vijay,,en,174.91.52.65,hugh.young@sympatico.ca,15067354,000000123555989,3,3,"I didn't have the problem before your tech used my computer, but I did thereafter. The tech cured my initial problem related to The Bell Security system, but I inherited a virus indication and was later told there is no virus and Bell Security Syrtem, while scanning, finds a defctive file and issues the virus indication by default. It didn't do that prior to the original tech's involvemrnt.i.e I was virus free. My computer works ok, but I still get the virus indication at times, so I must clear the Anti-virus log periodically. I understand the virus is in the memory area of the computer.",3
343350,28-FEB-12,25-FEB-12,Jamila,,fr,70.48.243.78,paul.pierre@bell.net,15052594,000000123525343,5,5,Rien. Tout était très bien.,5
343351,28-FEB-12,27-FEB-12,Venkatesh,,en,70.27.8.7,dabo.dabo@sympatico.ca,15065622,000000123561995,4,4,,4
343839,28-FEB-12,26-FEB-12,Carlton,,en,184.151.63.157,jennifer.brewster@sympatico.ca,15058988,000000123537705,4,3,"We need to talk to a manager representing Bell. We do not want to talk to someone in another country who we can't understand what he or she is saying.We have had a serious problem which has lasted more than 2yrs and has just ended up costing us over $200 and the loss of all our personal files, pictures emails and real important imformation. If I do not here back from someone I am going to the CRTC with my complaint along with a writeup in the newspaper. Enough is enough and my overall opinion of Bell right now is they do not care anymore about people period. Have you ever tried to get a hold of someone with your problem. Exactly there is NO ONE!! But if you have a Bill they sure are easy to find. Well I have a HUGE PROBLEM THAT NEEDS FIXING NOW. I WOULD really appreciate BELL stepping up to the plate and having someone phone me to talk about it. Signed one REALLY REALLY upset customer",1
343840,28-FEB-12,24-FEB-12,Annie,,fr,174.88.159.175,danny.thibodeau@bell.net,15034628,000000123506422,5,4,"Ne pas faire d'erreur dans la facturation... 

Mon problème n'était pas un problème de représentant!!!",3
343841,28-FEB-12,27-FEB-12,Tarek,,fr,174.95.227.164,anthony.dimichele@sympatico.ca,15064252,000000123556404,3,2,"J'ai Demande un nouveau modem pour mon service Internet, car mon modem actuel necessite un re-demarrage un ou Deux fois par semaine. Le conseiller ne pouvoir pas autoriser l'envoi d'un nouveau modem, Ceci prenait l'approbation d'une personne ""niveau 2"". Il a indiquer que quelqu'un etait pour m'appller dans 1 ou 2 heures suivant mon appel.....aucune appelle  jusqu'a date....j'attends toujours...",3
343842,28-FEB-12,27-FEB-12,Stephan,,en,76.71.94.148,mainer@bell.net,15069152,000000123549645,5,5,everything was great couldnt ask for more.THANKYOU,5
343843,28-FEB-12,27-FEB-12,Mohamed,,fr,174.89.79.63,leo-piche@sympatico.ca,15068742,000000123555472,4,5,,5
343844,28-FEB-12,27-FEB-12,Anna,,en,76.67.121.92,peter.fedirko@sympatico.ca,15070592,000000123557411,4,4,"not much, quite surprised at the service. good.",3
343845,28-FEB-12,27-FEB-12,Sajid,,en,70.53.99.170,arballard@bell.net,15064290,000000123562713,3,,"this happened at your request and once he was in my computer for five minutes he said all is good and left.  Apparently my lines are good but tonight I couldn't get my email because the server disconnected or couldn't find me or whatever else they said.  I am expecting a phone call next monday from your techies and will talk to them then.  
as for your next question - I have not had so much contact with you in the last three decades (off 'n on) that I have been your customer as I have in the last 2 months.  You answer the next question!!!!!",
343846,28-FEB-12,27-FEB-12,Richard,,en,74.15.253.243,bowrin@sympatico.ca,15064844,000000123555833,5,5,"Nothing.   Richard was very helpful, and gave me the information that I needed.  He had no accent, and I felt that he was located in Canada and I appreciated that.  He was easy to talk to.  ",5
343847,28-FEB-12,19-FEB-12,Chenrup,,en,70.24.95.210,rogermeinzinger@sympatico.ca,14979218,000000123381361,1,1,no sastifaction could not get barb E mail unblocked,1
343848,28-FEB-12,27-FEB-12,Hedi Sadek,,fr,184.151.115.14,laplante23@sympatico.ca,15068612,000000123562784,5,5,,5
343849,29-FEB-12,16-FEB-12,Mariem,,fr,76.68.234.243,ahseng@sympatico.ca,14938532,000000123326036,5,5,,5
343850,29-FEB-12,28-FEB-12,Karen,,en,70.27.17.171,mj.lewington@sympatico.ca,15082206,000000123592492,5,5,,4
343851,29-FEB-12,28-FEB-12,Kamel,,fr,174.95.248.143,caroline.dubois@sympatico.ca,15075228,000000123586163,4,4,Faire en sorte que je ne doive pas téléphoner 5 fois pour résoudre le même problème dans les derniers 6 mois.  Ça aurait pu selon moi être fait au premier appel.,4
343852,29-FEB-12,28-FEB-12,Heni,,fr,70.52.107.64,redaut@bell.net,15083848,000000123596661,5,5,,4
343853,29-FEB-12,28-FEB-12,Venkatesh,,en,76.64.2.48,allan.mills@sympatico.ca,15073814,000000123597179,5,4,Nothing more,5
343854,29-FEB-12,28-FEB-12,Hssen,,fr,216.218.29.153,manouska1@sympatico.ca,15081320,000000123599834,5,5,tout était parfait !,5
343855,29-FEB-12,28-FEB-12,Brett,,en,70.26.62.161,isjenki@sympatico.ca,15078626,000000123592271,5,5,,5
343856,29-FEB-12,28-FEB-12,Khaled,,fr,64.228.85.94,yvanlacroix7@sympatico.ca,15086610,000000123587525,1,1,ME RÉPONDRE ,1
343857,29-FEB-12,28-FEB-12,Kumar,,en,174.94.59.153,jmgingerich@sympatico.ca,15079350,000000123601021,5,5,,5
343858,29-FEB-12,28-FEB-12,Lakshmi,,en,70.31.73.236,dukesbait@sympatico.ca,15076758,000000123578730,4,4,,4
343859,29-FEB-12,28-FEB-12,Danny,,en,70.53.5.232,drbrooks@sympatico.ca,15076702,000000123599488,5,4,"This time, when it said internet explorer stopped working, they were able to solve the problem BUT there was a long wait time.",4
343860,29-FEB-12,28-FEB-12,Sylvain,,fr,65.92.224.100,jami4@sympatico.ca,15078850,000000123593519,5,5,Rien du tout car tout était parfait!,5
343861,29-FEB-12,27-FEB-12,Ines,,fr,70.49.78.54,daniel.laroche@bell.net,15065672,000000123553065,4,4,la repondeuse electronique ,3
343862,29-FEB-12,28-FEB-12,Latisha,,en,74.14.157.168,lorraine.dalton@sympatico.ca,15080924,000000123588940,5,5,"I was satisfied last month when I talked to Bell. But when my bill came this month, it was another story. So I'll hold my enthusiasm until next month when I see my bill. It's easy to say anything on the phone. But now that Bell's credibility is in doubt (as far as I'm concerned), I'll wait and see.",3
343863,29-FEB-12,28-FEB-12,Pedro,,en,50.100.129.17,jim.reynolds@sympatico.ca,15079250,000000123577426,5,5,nothing,5
343864,29-FEB-12,28-FEB-12,Jorge Alberto,,en,184.146.75.182,franhill@bell.net,15077406,000000123599359,3,2,As a new customer with Bell this I have had too many issues with my internet service which is unacceptable.  I would like to be made aware of what the issue was and be guaranteed it willo not happen again.  |The customer care rep said someone in their technical dept. would contact me but no one ever does.  As you can appreciate this situation is very frustrating.  ,2
343865,29-FEB-12,16-FEB-12,Yves,,fr,69.156.215.209,lacmaud@sympatico.ca,14944822,000000123312365,1,1,"Finir l'instalation,me dédommager pour avoir perdu 3 jours de travail a 400 dollars par jour du aux cancellations et report de bell(3 fois) pour installation,etant déja abonnée a bell dish au 450-562-6666,on m'avait dit que fibe embarquerait sur le même compte et que ca me couterait moins cher ,alors que c'est faux ,on m'a ouvert un autre compte au 514-353-3606 donc maintenant je dois payer 2 abonnement donc le double,c'est innacceptable ",
343866,01-MAR-12,29-FEB-12,Pavan,,en,64.231.193.21,jgdenomme@bell.net,15092534,000000123625856,4,2,we will be switching providers due to Bell not able to provide us with the bandwith required.  We know that Eastlink offers us better speed.  Too bad cuz everything else we have is with Bell and this might require that we switch everything over.,2
343867,01-MAR-12,29-FEB-12,Francois,,fr,70.30.157.201,jean.drouin.b@sympatico.ca,15092378,000000123614808,5,5,,4
342339,28-FEB-12,23-FEB-12,Tom,,en,184.147.203.27,janicejanes@sympatico.ca,15024128,000000123487444,1,1,same as last call. I explain myself again...you say you will look into it and PROMISE to call me Friday or possibly Monday but I WILL get a call.  As expected no call. You are useless,1
342340,28-FEB-12,26-FEB-12,Kevin,,en,174.92.67.90,allee2@sympatico.ca,15055834,000000123547154,4,4,"THE HELP WITH THE INTERNET SPEED -I AM NOT SURE THAT THIS HAS BEEN RESOLVED.
",4
342341,28-FEB-12,27-FEB-12,Mohammed Zaid,,en,174.92.187.138,yvon063@sympatico.ca,15073026,000000123551979,5,4,"I have not been able to check as I have been absent so will try using email to see if problems resolved. If so, super. ",5
342342,01-MAR-12,29-FEB-12,Dorsaf,,fr,70.48.98.5,nico99@sympatico.ca,15095952,000000123604389,5,5,Rien,4
342343,01-MAR-12,29-FEB-12,Karen,,en,65.95.88.224,bob.hashimoto@sympatico.ca,15088200,000000123604941,1,1,better english ,2
342344,01-MAR-12,29-FEB-12,Alun,,en,69.159.64.86,comeau39@bell.net,15089128,000000123612298,4,3,If it does get resolve I d give you an A plus.  But I am never sure until I get the bill next month. But this time I did get an email of an adjustment .....I ll see. ,2
342345,01-MAR-12,29-FEB-12,Calvin,,en,69.157.161.83,dorothylcunningham@sympatico.ca,15090030,000000123618388,5,5,,4
342346,01-MAR-12,29-FEB-12,Mario,,en,69.157.161.83,dorothylcunningham@sympatico.ca,15090032,000000123625199,5,5,,5
342347,01-MAR-12,29-FEB-12,Gopi Rathinam,,en,174.89.58.141,m.s.bond@sympatico.ca,15094430,000000123604421,1,3,Taken ownership of the problem instead of transferring me around for an hour,2
342348,01-MAR-12,29-FEB-12,Walter,,en,65.93.100.108,alicia.pokluda@sympatico.ca,15087330,000000123617100,5,5,Everything was just fine regarding the service.,3
342349,01-MAR-12,29-FEB-12,Marcus,,en,70.26.132.250,alipton@sympatico.ca,15087338,000000123614044,3,3,"promise to continue good service and make the English speaking person easy to understand. This is CANADA. Difficult to understand the accent.
Its everyones complaint.",4
342350,01-MAR-12,29-FEB-12,Arcadius,,fr,174.92.167.49,jean.louis.morin@sympatico.ca,15092380,000000123609477,2,1,"Le problème est le suivant: le gestionnaire de sauvegarde de mon coffre-fort personnel ne fonctionne plus, et la sauvegarde de mes données ne peut s'effectuer. J'ai d'abord parlé à un monsieur qui a fait son possible pour tenter de régler mon problème. Après vérification, il s'avère que tout est en ordre dans mon compte Bell sympatico, et que là n'est pas la source du problème. Cette source, c'est qu'il semble y avoir un manque d'espace dans le serveur de Bell (c'est le code d'erreur qu'on me donne). Quelqu'un d'autre doit me rappeler en soirée. A 21:50 heures, quelqu'un m'appelle effectivement pour me dire que je n'ai plus aucun espace disponible dans mon coffre-fort personnel. Ce qui est faux, nous l'avons déjà vérifié en avant-midi: mon coffre-fort est utilisé à 36% seulement. Tout ce qu'il trouve à me proposer pour régler mon problème, c'est d'acheter encore plus d'espace. Il est clair qu'il veut se débarrasser du problème, et qu'il me prend pour un con. 
Gestionnaire de sauvegarde du Coffre-fort personnel [ver. 4.2.6.0] - Sommaire de la sauvegarde

Date: 2012-02-29
Heure: 09:44:39

Fichiers traités:             131
Fichiers sauvegardés:         7
Fichiers non traités:         124

Fichiers sauvegardés avec succès:
   C:\AMA\ama
   C:\AMA\ama.ico
   C:\AMA\AMA.ini
   C:\AMA\ama_code.exe
   C:\AMA\CB1A6000
   C:\AMA\DB\ama
   C:\AMA\DB\AMA.ini

Fichiers non traités:
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA.mdf
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_20120130-20120212.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_20120212-20120219.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_20120219-20120227.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\ama_bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Friday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_log.ldf
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Monday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Saturday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Sunday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Thursday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Tuesday.bak
   Erreur - Manque d'espace serveur  C:\AMA\DB\AMA_Wednesday.bak
   Erreur - Manque d'espace serveur  C:\AMA\inconnus.xls
   Erreur - Manque d'espace serveur  C:\AMA\publish\AMA.application
   Erreur - Manque d'espace serveur  C:\AMA\publish\Application Files\AMA_1_0_0_79\AMA.application
   Erreur - Manque d'espace serveur  C:\AMA\publish\Application Files\AMA_1_0_0_79\AMA.exe.config.deploy
",2
342351,01-MAR-12,29-FEB-12,Nora,,en,174.89.58.86,jgsherwood@sympatico.ca,15092542,000000123609564,3,1,I asked for pticing information...after a long drawn out back and forth...I was told the person could not provide thast information...so I' will just go to a Bell store in person,4
342352,01-MAR-12,29-FEB-12,Marina,,en,174.92.223.215,wadakesh@sympatico.ca,15099510,000000123610572,5,5,Hire more Marinas.,5
342353,01-MAR-12,29-FEB-12,Roy,,en,174.88.2.8,ralphhicks@bell.net,15097004,000000123618904,5,4,,5
342354,01-MAR-12,29-FEB-12,Mohammed,,en,74.12.148.111,bedinch6@bell.net,15087920,000000123624519,5,4,NOTHING REALLY,5
342355,01-MAR-12,29-FEB-12,Reina,,en,69.156.95.40,angela3@sympatico.ca,15087514,000000123618275,3,4,A LITTLE MORE PATIENI,3
342356,01-MAR-12,29-FEB-12,Josee,,en,69.156.95.40,angela3@sympatico.ca,15087516,000000123606492,5,5,she was wonderful,5
342357,01-MAR-12,27-FEB-12,Lisa,,en,74.14.0.167,koolfab@bell.net,15068492,000000123555781,4,1,"Provide the internet service with no hasles. # 1 I shouldn`t have to provide identification when I already have the service with you. Why is it now that I'm to give you my driver liceince # or credit card #. It makes me feel like your trying to rip us off. Just another upgrade that costs us more money. I get told I pay by the GB but what does that mean to us. I could up paying $300.00 or maybe $1000.00 how do we know. The way Bell is going about this is appaling. Iève been a bell customer all my life, but to many times Ièm getting ripped off. Just like my cell phone up grade, I lost texting at no charge I had to up grade my phone because they would not give me a new mic in the phone. all of which increased my bill by about 40 to 50 dollars. And my wife has fido, it's cheaper, gets better reception do I need to say anything more.  ",1
342358,01-MAR-12,29-FEB-12,Daniella,,en,142.47.26.118,cckmj@sympatico.ca,15088694,000000123625818,4,4,This time the girl was very helpful.  Last time they were not.,4
342359,29-FEB-12,28-FEB-12,Jamila,,fr,174.91.241.239,brissonbeloeil@sympatico.ca,15074970,000000123579556,4,4,"Précedement en composant le 310-SURF et après avoir donné notre n° de téléphone, un message avertissait d'un problème en cours sur le service INTERNET.",4
342360,29-FEB-12,28-FEB-12,Mel,,en,184.146.153.34,wklewis@sympatico.ca,15086412,000000123579399,5,5,,4
342361,29-FEB-12,28-FEB-12,Reina,,en,174.95.90.246,angela73@sympatico.ca,15074030,000000123597474,2,1,Actually fix the problem as this was the 3rd call within 13 hours I made.,2
342842,29-FEB-12,28-FEB-12,Sergio,,en,184.147.15.187,rupertralph@bell.net,15084418,000000123590666,5,5,"nothing
Kamram was exceptionally helpful.
Give him a raise. He knowledge is priceless on Mac
computers.",5
342843,29-FEB-12,27-FEB-12,Rod,,en,70.50.28.104,dandcross@sympatico.ca,15065660,000000123558550,5,5,nothing,4
342844,29-FEB-12,24-FEB-12,Maher,,fr,76.71.226.225,verville_ginette@sympatico.ca,15044950,000000123498439,3,1,"Aucune solution proposée.
L' internet me coute trop chère pour le service que je demande.",2
342845,29-FEB-12,23-FEB-12,Suraj,,en,184.148.134.247,roseanne000@sympatico.ca,15029240,000000123471990,4,5,being able to send new code without the use of an external cell,4
342846,29-FEB-12,28-FEB-12,Aymen,,fr,70.55.87.59,andrethibert@sympatico.ca,15073982,000000123600034,5,5,parler plus lentement,5
342847,01-MAR-12,29-FEB-12,Snehalatha,,en,70.30.57.208,treibach@sympatico.ca,15099202,000000123615704,3,4,"I understand that people need to work but why in God's name would you go all the way to India to get people when there are some Canadians out of job.  Not to take anything away from anyone.  Have you not heard to take your family first then help others.  Where is this country of ours going !!!! and what about our young people. Question #4 I replyed #4 only because you have taken this position ""help desk' to outside of this country.  Think CANADIAN",3
342848,01-MAR-12,29-FEB-12,Maria,,en,64.229.67.28,maureencote@bell.net,15095000,000000123625589,5,5,n/a,5
342849,01-MAR-12,29-FEB-12,Lohith,,en,174.92.110.254,jjvangogh@bell.net,15092648,000000123626269,5,5,,3
342850,01-MAR-12,29-FEB-12,Aymen,,fr,65.92.19.137,dan.bmustang@bell.net,15089380,000000123606343,4,4,"rien.
c etait correcte.
",3
342851,01-MAR-12,29-FEB-12,Uzair,,en,74.15.47.100,ejwettlaufer@sympatico.ca,15090316,000000123604121,5,5,nothing,5
342852,01-MAR-12,29-FEB-12,Fredelyn,,en,65.95.191.63,mcpotter@sympatico.ca,15095111,000000123603603,4,4,,5
342853,01-MAR-12,28-FEB-12,Mohammed,,en,76.69.137.164,mccarpentier@sympatico.ca,15081774,000000123579187,5,5,,5
342854,01-MAR-12,29-FEB-12,Oscar Ernesto,,en,174.94.20.92,arthur.ullyot@sympatico.ca,15087670,000000123617925,5,5,"make it easier to access a representative when calling , streamline the excessive automated questions.",5
342855,01-MAR-12,20-FEB-12,Imen,,fr,70.52.107.128,alcis@sympatico.ca,14981338,000000123395390,3,2,Je ne sais pas. Problème non résolu.J'ai changé d'ordinateur.,4
342856,01-MAR-12,29-FEB-12,Max,,en,70.27.193.11,limbojia@bell.net,15094028,000000123617702,2,3,,1
342857,01-MAR-12,29-FEB-12,Mohamed Ali,,fr,70.26.198.2,jean-guy.longpre@sympatico.ca,15092366,000000123605693,4,3,Rien de plus.  Le problème était ailleures.,4
342858,01-MAR-12,28-FEB-12,Julie,,en,70.27.159.194,jmrgolf@sympatico.ca,15079358,000000123586431,5,5,,5
342859,01-MAR-12,29-FEB-12,Valerie,,en,70.26.13.150,jnmwalsh@bell.net,15092730,000000123619366,5,4,,5
342860,01-MAR-12,29-FEB-12,Sajid,,en,65.95.91.95,peterheal@bell.net,15096554,000000123618656,4,4,,4
342861,01-MAR-12,29-FEB-12,Rowena,,en,69.158.2.190,amilton7@sympatico.ca,15087422,000000123617175,4,5,Congrats I received an excellent customer service,5
342862,01-MAR-12,25-FEB-12,Med Mehrez,,fr,132.208.12.65,michel_bastien6@sympatico.ca,15051776,000000123523203,5,5,"Comme un premier appel auprès du support technique n'a pas abouti, la technicienne n'ayant donné aucune suite à mon appel, je crois qu'il faudrait s'assurer de l'intégrité de cette technicienne! Sinon, tout s'est bien passé par ailleurs.",5
342863,01-MAR-12,29-FEB-12,Jose,,en,70.27.50.23,jm5862@sympatico.ca,15092682,000000123604994,5,5,"Jose, was very helpfull and professional",5
342864,01-MAR-12,29-FEB-12,Victor Gabriel,,en,184.146.1.193,hcitron@sympatico.ca,15091586,000000123618797,5,4,not a thing,5
342865,01-MAR-12,29-FEB-12,Sweta,,en,70.49.243.166,torkh@sympatico.ca,15099178,000000123610900,5,5,"Fire Jeremy, the previous Bell employee with whom I ""chatted"" until he hung up.",4
342866,01-MAR-12,29-FEB-12,Stacie,,en,70.54.141.178,milkis@sympatico.ca,15095418,000000123615224,4,4,"Train your employees in the same manner, as my previous contact with your staff was unacceptable.",2
342867,01-MAR-12,29-FEB-12,Mehdi,,fr,184.151.114.218,jeanfrancois.dutil@sympatico.ca,15092398,000000123607269,5,5,"Absolument rien !
Merci !!!",5
342868,01-MAR-12,29-FEB-12,Roxanne,,en,184.145.29.182,macodispoti@sympatico.ca,15094482,000000123606509,5,5,Roxanne was wonderful at explaining questions I had.,5
342869,01-MAR-12,28-FEB-12,Marc,,en,174.91.64.230,nedim@bell.net,15082640,000000123579603,5,5,,5
342870,01-MAR-12,29-FEB-12,Ana,,en,76.65.26.53,peter.schulman@sympatico.ca,15096540,000000123618635,5,4,no comment on this problem at this time unless it recurs,4
342871,01-MAR-12,29-FEB-12,Samantha,,en,74.15.53.208,pearlwaxman@bell.net,15096488,000000123621921,5,4,,5
342872,01-MAR-12,29-FEB-12,Josh,,en,70.27.188.114,hagberg@sympatico.ca,15091492,000000123622856,5,5,,4
342873,01-MAR-12,27-FEB-12,Gregory,,en,76.67.163.217,gmacw@sympatico.ca,15066990,000000123554168,4,4,Keep the promise your rep. made,4
342874,01-MAR-12,29-FEB-12,Siobhan,,en,174.95.136.116,judy.crompton@sympatico.ca,15093084,000000123618534,5,5,,5
342875,01-MAR-12,29-FEB-12,Nelly,,en,184.146.75.23,tarlotta@sympatico.ca,15098854,000000123623410,3,4,"girl wasn't quite sure how to handle inquire. I figured out on my own, when she put my on hold. The office she was in was very noisy. sounded like the were partying. Lots of laughing etc. this may have been a distraction to her. Not that bad of an experience, just different than usual, she seemed unsure,i new almost as much as she did.",4
342876,01-MAR-12,28-FEB-12,Oscar,,en,69.156.116.140,jjhowson@sympatico.ca,15079280,000000123599439,1,1,really ? you did not call back !,1
342877,01-MAR-12,28-FEB-12,Daniel,,fr,184.145.214.84,martineau.jobin@sympatico.ca,15081610,000000123579777,5,4,,5
342878,01-MAR-12,29-FEB-12,Siobhan,,en,69.158.138.166,wayne.coddington@sympatico.ca,15099546,000000123604655,5,5,,5
342879,01-MAR-12,29-FEB-12,Wael,,fr,50.100.133.197,taillony@sympatico.ca,15098810,000000123625685,4,4,,5
342880,01-MAR-12,29-FEB-12,Zohra,,en,65.93.162.125,jt.ouellette@sympatico.ca,15093072,000000123617177,5,5,"Consolidate your services so that internet, TV and voice services can all be resolved in 1 call instead of having to call various departments for each service.  After all, I am paying for a bundle service.",4
342881,01-MAR-12,28-FEB-12,Claude,,en,76.68.52.40,elalis@sympatico.ca,15076910,000000123580689,3,1,,3
342882,01-MAR-12,28-FEB-12,Jean-Gardy,,en,70.31.48.56,john.brooke@sympatico.ca,15079494,000000123590717,5,5,,5
342883,01-MAR-12,28-FEB-12,Venkatesh,,en,69.157.63.237,ronger@sympatico.ca,15084278,000000123590146,3,4,"We could have gotten better price on the int.as my contract will be done in 15 dys.& I am way under in my usages&I bought my own modem & you still charge me 4:oo a month anyway,I will decide after the contract what i will do.",2
343352,28-FEB-12,04-SEP-11,Sonia,,fr,70.26.203.20,cest-clic@bell.net,13126761,000000119646281,5,5,rien  que  vous pouvez faire de mieux qui es deja le mieux  jai ete tres bien sevi et  ces pour ca que je suis avec bell  bell ces bell!!!!! bell a fait deja vivre ma famille et meme si jai deja ete avec d autre compagnie ces que je pouvais pas etre avec les mellieur  qui es pour moi bell!!!  je recomande toujour bell  et je suis tres contant  que ya du monde qui on ete pas pour moi  salut et merci ,5
343353,28-FEB-12,27-FEB-12,Will,,en,174.88.19.122,c.crowther@sympatico.ca,15065006,000000123564321,5,5,,5
343354,28-FEB-12,27-FEB-12,Diego,,en,174.91.66.184,olombardi@sympatico.ca,15070336,000000123551094,5,5,"honestly, I had all my questions answered and was very pleased with the help I received. I was well guided through and had all my concerns delt with. Bravo!",5
343355,28-FEB-12,25-FEB-12,Silvia,,en,65.94.69.86,cocgo@sympatico.ca,15047532,000000123530117,4,4,,4
343356,28-FEB-12,26-FEB-12,Gustavo,,en,70.52.182.202,rsalman@sympatico.ca,15062018,000000123546428,4,3,To make sure that your representatives speak English well (or whichever language they are supposed to respond in). ,5
343357,28-FEB-12,20-FEB-12,Afef,,fr,76.65.64.30,thucucphan@sympatico.ca,14992644,000000123406370,5,5,,5
343358,28-FEB-12,27-FEB-12,Rhyah,,en,174.93.80.85,toan.nhan@sympatico.ca,15072442,000000123550619,5,5,none.,5
343359,28-FEB-12,27-FEB-12,Zaccheus,,en,69.158.142.191,jimpa@bell.net,15067874,000000123565752,4,4,,4
343360,28-FEB-12,27-FEB-12,Himanshu,,en,174.88.63.122,pin.gahunia@sympatico.ca,15070666,000000123555248,2,1,Employ reps from Canada ,1
343361,29-FEB-12,27-FEB-12,Farah,,en,70.27.14.35,cordev@sympatico.ca,15065492,000000123557721,5,5,Nothing.,5
343362,29-FEB-12,17-FEB-11,Yousri,,fr,76.68.234.243,ahseng@sympatico.ca,11077383,000000115168144,5,5,,5
343363,29-FEB-12,28-FEB-12,Nabil,,en,76.65.50.235,dbamberger@sympatico.ca,15076232,000000123590489,5,4,,4
343364,29-FEB-12,28-FEB-12,Karen,,en,70.51.130.202,rcquesnel@bell.net,15083810,000000123589400,5,5,,4
343365,29-FEB-12,28-FEB-12,Edward,,en,70.51.130.202,rcquesnel@bell.net,15083812,000000123588099,5,5,,4
343366,29-FEB-12,28-FEB-12,Pradeep,,en,70.29.30.163,vreckless@sympatico.ca,15086206,000000123598271,5,4,,5
343367,29-FEB-12,28-FEB-12,Arun,,en,174.95.90.246,angela73@sympatico.ca,15074028,000000123576786,2,1,Actually fix the problem as this was the second time that morning I called.,2
343368,29-FEB-12,28-FEB-12,Lorraine,,en,64.231.48.114,keninoverdrive@sympatico.ca,15080064,000000123591832,4,5,Bring jobs back to Canada !,4
343369,29-FEB-12,28-FEB-12,Hamdi,,fr,70.52.64.62,magielr@bell.net,15081248,000000123590240,4,5,,4
343370,29-FEB-12,28-FEB-12,Adam,,en,70.30.87.28,c_and_mwoo@sympatico.ca,15075092,000000123587280,5,5,We always find your support persons friendly and efficient.  Keep up the good work.  Thanks.,5
343371,29-FEB-12,28-FEB-12,Donna,,en,70.53.41.53,rdykes@sympatico.ca,15083836,000000123591282,4,4,I was left with a home page devoid of a number of icons/toolbars allowing me to set up the page as I required it.  In my opinion after making the necessary change - mySympatico Home page should have been returned to it's original state -,4
343372,29-FEB-12,28-FEB-12,Zahid Ahmed,,en,70.53.41.53,rdykes@sympatico.ca,15083838,000000123580934,4,3,"This call was to resolve the problem of getting my Interneet Explorer screen to incorporate a number of icons and tool-bars back.  Donna did her best - but indicated that Bell techies do not normally assist in this area!  Bell needs to wake up and warn customers of the results of ""fixing"" a problem.  Better still should expand service to get things back to where they were!  When the icons used to set up toolbars etc are no longer there - most computer owners would be left, lost and unhappy customers! As I was!",3
343373,29-FEB-12,28-FEB-12,Sihem,,fr,65.92.82.102,guypl@sympatico.ca,15078168,000000123579168,4,4,,4
343374,29-FEB-12,28-FEB-12,Brent,,en,64.228.147.227,kjpaterson@bell.net,15080204,000000123601313,3,1,Ongoing issues   i was put over to internet dept by loyalty rep but he was helpful but not able to really help as i have iptv.  he tried to do some tweaks even tough i was sent to the wrong dept.  plee have someone review my file and contact me.,2
343375,29-FEB-12,28-FEB-12,Ali,,fr,184.144.245.49,delima89@sympatico.ca,15076334,000000123589952,5,5,Tout était très bien.,5
343376,29-FEB-12,28-FEB-12,Joseph,,en,70.26.116.199,wooddokter@sympatico.ca,15086434,000000123583477,4,4,,4
343377,29-FEB-12,28-FEB-12,Roxanne,,en,74.14.40.191,wrightman10@sympatico.ca,15086448,000000123578018,5,5,Shorten waiting times,3
343378,29-FEB-12,28-FEB-12,Kali,,en,216.95.169.66,dhimant@sympatico.ca,15076460,000000123599037,4,5,,4
343379,29-FEB-12,28-FEB-12,William,,en,184.147.183.136,jimwilliams@sympatico.ca,15079266,000000123590022,4,4,,4
343380,29-FEB-12,28-FEB-12,Nora,,en,76.69.7.103,rangoon@sympatico.ca,15083742,000000123579004,5,5,,5
343381,29-FEB-12,28-FEB-12,Abderrahmen,,fr,174.95.237.57,yvette.gallant@sympatico.ca,15086622,000000123583888,2,1,L'internet ne fonctionne pas ou avec de longues attentes,2
343382,29-FEB-12,28-FEB-12,Kanni,,en,70.26.39.99,kathleen.mayzes_taylor@sympatico.ca,15079976,000000123597153,4,4,Teach better English!!,2
343383,29-FEB-12,28-FEB-12,Susan,,en,70.53.225.165,ejbcgb@sympatico.ca,15076894,000000123585272,5,5,,5
343384,29-FEB-12,28-FEB-12,Lobna,,fr,69.156.204.33,nicole2323@sympatico.ca,15082748,000000123583289,5,3,,5
343385,01-MAR-12,29-FEB-12,Susan,,en,70.55.26.229,jmoretto@sympatico.ca,15092710,000000123625510,5,5,,5
343386,01-MAR-12,29-FEB-12,Gautham,,en,67.71.143.86,morepeanuts@sympatico.ca,15095632,000000123611877,5,5,nothing,5
343387,01-MAR-12,24-FEB-12,Manindra Velpula,,en,67.70.18.48,rita.belaskie@sympatico.ca,15042752,000000123514885,4,2,"Provide us with the high speed internet that we are paying for. Since this moden was change by you (not requested by me) the high speed has slowed down excessivly,",3
343388,01-MAR-12,29-FEB-12,Kanni,,en,64.228.210.58,salmar@bell.net,15097798,000000123624663,5,5,none,5
343389,01-MAR-12,29-FEB-12,Mohamed Amine,,fr,184.147.252.154,claireg08@bell.net,15088994,000000123621103,5,5,"pour  l'instant tout me semble correct, je n'ai pas de demande, vous avez répondu à mes attentes. merci",5
343390,01-MAR-12,28-FEB-12,Janani,,en,76.70.75.221,giesler@sympatico.ca,15077830,000000123587655,1,1,The gentleman I spoke to was supposed to call me back and let me know what the next step is.  he never did.,1
343391,01-MAR-12,29-FEB-12,Darwin,,en,64.229.179.183,bernie.gillis@sympatico.ca,15087974,000000123605309,4,4,I just wanted to know about the internet usuage.,5
343392,01-MAR-12,25-FEB-12,Arul Divya,,fr,65.94.77.252,emad.ahmed@bell.net,15048428,000000123533396,5,4,"rien de tout, Charlie et Moricio avant lui m ont aider beaucoup",5
343393,01-MAR-12,29-FEB-12,Cathrine,,en,76.64.97.9,michellelosier@sympatico.ca,15095342,000000123624628,5,5,,4
343394,01-MAR-12,29-FEB-12,Mohamed Amine,,fr,174.95.113.139,danielle.baillargeon@sympatico.ca,15089424,000000123612962,5,5,,5
343395,01-MAR-12,24-FEB-12,Mohamed,,en,69.158.175.44,mariadiak@sympatico.ca,15040038,000000123505962,5,5,,5
341868,26-FEB-12,25-FEB-12,Cherine,,fr,174.95.239.16,inkjet0@sympatico.ca,15049538,000000123532580,4,4,,5
341869,26-FEB-12,25-FEB-12,Asra,,en,70.26.241.122,phoenix90@sympatico.ca,15052770,000000123526047,4,4,,3
341870,26-FEB-12,25-FEB-12,Srinivasan,,en,70.54.155.122,shrier@sympatico.ca,15053944,000000123517746,3,3,get my email to work,4
341871,26-FEB-12,25-FEB-12,Jose,,en,76.69.137.103,e.endicott@sympatico.ca,15048290,000000123521363,5,4,"You could have a better survery that does not direct answers - based on the customer support provided this time I would definately recommend Bell, but it it not the only factor",4
341872,26-FEB-12,25-FEB-12,Harjeeth,,en,70.54.155.122,shrier@sympatico.ca,15053946,000000123519111,4,4,,4
341873,26-FEB-12,25-FEB-12,Med Ramzi,,fr,70.53.211.59,mauricetessier1@sympatico.ca,15051552,000000123529080,5,4,tout repondu a mes besoins,5
341874,26-FEB-12,24-FEB-12,Aymen,,fr,174.95.115.107,nor.ray@sympatico.ca,15041384,000000123508305,4,5,"Je trouve un peu difficile la communication avec la personne qui intervient pour régler le problème. Je ne doute pas que c'est un expert, mais de mon côté, je suis bien novice et il me manque un peu d'échange verbale pour comprendre la situation. Il n'est pas vrai que je suis la seule fautive. Le problème que j'avais était au niveau d'accès à mon courriel. Je le consulte régulièrement à tous les jours ou presque et je n'ai jamais à répéter mon mot de passe et soudain je dois l'inscrire. Suis-je vraiment coupable que l'on prétende que j'y ai inscrit le mauvais... et après avoir réglé le problème et me permettre d'y accéder, je vois que j'ai un message de Bell m'informant que la structure du courriel est changée... Bref, on a quand même résolu le problème en changeant le mot de passe. Merci.",5
341875,26-FEB-12,25-FEB-12,Oussama,,fr,67.68.249.58,clairehogue@sympatico.ca,15047432,000000123524413,5,4,,3
341876,26-FEB-12,25-FEB-12,Gregorio,,en,70.31.15.86,ironman2@sympatico.ca,15049558,000000123520380,1,1,"Called regarding my Internet and telephone bill and had to speak to a supervisor named Stephanie [i.d.myslef]. Found her to be very strong tone & unwilling to listen.  In the end , promises made were not kept.
",1
341877,26-FEB-12,24-FEB-12,Latregan,,fr,74.15.230.224,a.blanchette@sympatico.ca,15031902,000000123502899,4,4,La représentante a eu des problèmes informatiques ce qui a entraîné une attente trop longue pour mes besoins. J'ai été transféré et ai du informer une nouvelle représentante une seconde fois. L'expérience Bell demande beaucoup de temps et de patience et est malheureusement à recommencer 2 ou 3 fois en suivi pour obtenir ce qui a été demandé et/ou promis.,3
341878,26-FEB-12,25-FEB-12,Rahali,,fr,184.145.152.17,paul.brouillette@sympatico.ca,15052586,000000123518111,4,5,,4
341879,26-FEB-12,25-FEB-12,Sarra,,fr,70.26.243.62,georges.pelletier3@sympatico.ca,15049000,000000123520228,5,5,,4
341880,26-FEB-12,25-FEB-12,Gayathri,,en,64.229.95.222,debim@sympatico.ca,15047926,000000123518829,5,5,,5
341881,26-FEB-12,25-FEB-12,Mehdi,,fr,76.71.184.55,eg67@bell.net,15048364,000000123532659,5,5,,5
341882,26-FEB-12,25-FEB-12,Revathi,,en,174.95.66.188,vitruvius@sympatico.ca,15055026,000000123529031,5,4,,5
341883,26-FEB-12,25-FEB-12,Aymen,,en,65.95.35.164,g.schwartz01@sympatico.ca,15048860,000000123532953,4,3,,4
341884,26-FEB-12,17-FEB-12,Krishidhar,,en,184.148.252.136,marlene.annett@sympatico.ca,14959020,000000123360042,4,4,Get the address correct. Package was delivered to someone else.,4
341885,26-FEB-12,25-FEB-12,Salma,,fr,70.30.150.215,yvon.savard@sympatico.ca,15055342,000000123518884,5,5,,5
341886,26-FEB-12,24-FEB-12,Ben Mahmoud,,fr,50.100.106.164,durand.sarto@sympatico.ca,15035374,000000123492875,4,4,temps pour rejoindre un(e) préposé(e),4
341887,26-FEB-12,25-FEB-12,Kyle,,en,50.101.107.121,jdeecker@sympatico.ca,15049816,000000123524779,1,1,"Explained why the new modem has not been delivered yet and when it will be shipped, how it will be shipped and when it will arrive. ",1
341888,26-FEB-12,25-FEB-12,Aquiles,,en,65.93.91.100,toms_building77@bell.net,15054746,000000123534656,4,4,better english,
341889,26-FEB-12,25-FEB-12,Nabil,,fr,69.159.176.215,thegravel@sympatico.ca,15054628,000000123527359,4,,"ma lumiere wireless sur le modem blanc demeure toujours allumee meme quand mon ordi est ferme depuis quelques mois. je ne comprends pas pourquoi....c'est fatiguant, je sens que quelqu'un est sur ma ligne...pourtant je suis securise et ma consommation n'a pas change...le monsieur a ete tres gentil et on a change mon mot de passe web.....le probleme persiste toujours quand meme...
je verifie maintenant ma consommation a tous les jours, mais ca me fatigue quand meme....je ne comprends pas...c'est peut-etre juste un probleme du modem , j'sais pas  ????",5
341890,26-FEB-12,25-FEB-12,Jamel,,fr,70.48.220.246,carocitron@bell.net,15047142,000000123533332,5,5,Rien de plus c'était parfait et la personne a qui j'ai parlée était très professionnel et d'une gentillesse exemplaire,5
341891,26-FEB-12,24-FEB-12,William,,en,64.231.226.91,waltie@sympatico.ca,15045112,000000123506159,5,5,,5
341892,26-FEB-12,24-FEB-12,Partha,,en,174.91.74.137,jmtltd@sympatico.ca,15038060,000000123506486,4,4,,4
341893,26-FEB-12,13-FEB-12,Ashok,,en,76.71.94.15,glambert7@bell.net,14905500,000000123247648,3,1,Im not happy with the modem.  The internet light is always red.  Everytime I turn on the internet I have to reboot. I never had this problem with my previous server.,
341894,26-FEB-12,23-FEB-12,Kanchana,,en,207.164.79.78,tony.liu@sympatico.ca,15030820,000000123467791,5,5,,5
341895,26-FEB-12,25-FEB-12,Denis,,fr,184.145.186.132,chantaleboudreau@bell.net,15047304,000000123521379,4,4,,4
341896,26-FEB-12,18-FEB-12,Nisha,,en,184.144.78.67,gainslie@sympatico.ca,14967216,000000123364278,5,5,"If you could get my Bell bill correct for one month I would be estatic.  I waste more time on the phone with Bell with bill problems than any other company I deal with.

The technical help was excellent but your company has a long way to go to get me to say anything satisfactory about Bell",1
341897,26-FEB-12,25-FEB-12,Luis,,en,74.12.17.48,ebrou@sympatico.ca,15048320,000000123524334,5,5,the experience was very good and fast,5
341898,26-FEB-12,25-FEB-12,Xenia,,en,70.27.25.191,keithracer@sympatico.ca,15050498,000000123532810,5,4,,5
341899,26-FEB-12,24-FEB-12,Lucas,,en,50.101.155.122,gary.deacon@sympatico.ca,15036226,000000123499872,5,4,"I waited 20 minutes to speak with Lucas,which was no fault of his.Busy time of the day I guess.",4
341900,26-FEB-12,25-FEB-12,Ashwini,,en,174.95.217.152,mattnesbitt@sympatico.ca,15051542,000000123525871,5,5,Too many transfers ,4
341901,26-FEB-12,17-FEB-12,Myriam,,fr,184.148.254.227,rcgiguere@sympatico.ca,14961244,000000123353892,5,5,,5
341902,26-FEB-12,25-FEB-12,Suzon,,en,74.14.183.235,sulla@sympatico.ca,15054354,000000123520285,5,5,everything done quickly and with courtesy,5
341903,26-FEB-12,23-FEB-12,Dan,,en,74.14.31.140,klyn@sympatico.ca,15025380,000000123489075,4,4,,4
341904,26-FEB-12,24-FEB-12,Saber,,fr,65.94.78.212,madeleine2006@sympatico.ca,15039852,000000123504247,5,5,,5
342362,29-FEB-12,28-FEB-12,Mauricio,,en,174.95.90.246,angela73@sympatico.ca,15074032,000000123598884,5,4,Have this man deal with my call since my first call.,4
342363,29-FEB-12,28-FEB-12,Sushil,,en,67.71.141.78,dtricker@sympatico.ca,15076742,000000123596902,5,5,,5
342364,29-FEB-12,28-FEB-12,Kevin,,en,65.94.207.157,peter.ralkos@sympatico.ca,15083314,000000123578614,4,5,,5
342365,29-FEB-12,28-FEB-12,Darlene,,en,76.70.78.178,rflorschutz@sympatico.ca,15083916,000000123582869,5,5,Can't think of a thing.,4
342366,29-FEB-12,28-FEB-12,Ingrid,,en,70.31.46.12,tartan@bell.net,15085606,000000123581098,4,1,"the internet connection ""pop up"" has not been corrected.",2
342367,29-FEB-12,28-FEB-12,Asma,,fr,67.70.130.36,ginetteregnier@sympatico.ca,15077874,000000123590400,5,2,Elle a remis mon sympatico email en ordre mais j'ai perdu mon hotmail mais cela n'est pas de votre domaine compétiteur.......,3
342368,29-FEB-12,28-FEB-12,Oscar,,en,67.70.17.162,mcgmurph@sympatico.ca,15081786,000000123579701,4,4,"NOthing, it was good... much better than my call a month ago regarding the same issue!",4
342369,29-FEB-12,28-FEB-12,Abderrahmen,,fr,70.51.9.31,pgiroux@sympatico.ca,15083348,000000123583231,5,5,Tout est parfait,5
342370,29-FEB-12,28-FEB-12,Hector,,en,70.55.66.39,claude_garneau@sympatico.ca,15075670,000000123586696,5,4,You could perhaps understand Apple computers more.  I was unable to change the password on my wireless router.,4
342371,29-FEB-12,28-FEB-12,Rebeca,,en,70.53.56.38,patsas@sympatico.ca,15083152,000000123598556,5,5,Rebecca was excellent,5
342372,29-FEB-12,28-FEB-12,Mariem,,fr,65.92.165.124,jean_alain@sympatico.ca,15079064,000000123579000,4,5,,4
342373,29-FEB-12,28-FEB-12,Darlene,,en,70.24.20.49,lorraine.g@sympatico.ca,15080926,000000123582169,5,5,Can't think of a thing.,5
342374,29-FEB-12,28-FEB-12,Ana,,en,99.235.72.61,helen.watkins@sympatico.ca,15078308,000000123598751,5,5,,5
342375,29-FEB-12,27-FEB-12,Jorge Alberto,,en,184.145.106.165,DANSIL@sympatico.ca,15063634,000000123550535,4,2,,4
342376,29-FEB-12,27-FEB-12,Jeff,,en,184.145.106.165,DANSIL@sympatico.ca,15063636,000000123551840,5,5,,4
342377,29-FEB-12,28-FEB-12,Samia,,fr,70.26.227.213,phurtu@sympatico.ca,15083394,000000123580033,5,3,"Plainte ré:
1)Payer pour supplément pour  + de Gig  quand j'ai illimitée. Message d'hier    (reste 10%  90% utilisé) J'ai été averti du changement par courriel le 23 /2/12
2) haute vitesse a été changée il y a + 2 ans pour intermédiaire ---- Très très lent surtout en soirée   (réponse travaille sur le problème) Ça depuis + 2 ans?? je trouve que c'est lent pour régler un problème...Vous nous envoyez toute sorte de pub via internet ou poste, peut être que le client soit mis au courant de la situation avec une date appx. du retour au service normal.
3) site Bell non accessible hors service temporaire Plus fréquent maintenant.
4) change les règles du jeu sans pré-avis  vous êtes les seules roi et maître.... pas de consultation avec le client
5)En résumé, Bell se fout de ses clients tout ce que cette compagnie veux c,est de faire de l'argent a n' importe quel prix.
C'est dommage mais je songe sérieusement a changer pour Vidéotron.
J'ai présentement 3 lignes téléphonique avec vous 418 847.1546  847,6799  845.5506 vous avez déjà perdu L'interurbain, le cellulaire, TV Satélite .

Je plaint les représentants du service a la clientèles qui font leurs possibles pour vous excuser...Mon service d'hier a été super avec Samia J'espère que la situation a été règlè comme entendu. 
Merci 
Pierre Hurtubise ",1
342378,29-FEB-12,28-FEB-12,Yosra,,fr,184.144.232.197,g.sarrazin@sympatico.ca,15077538,000000123584368,5,5,,5
342379,29-FEB-12,28-FEB-12,Mariem,,fr,174.92.169.58,kenya2@sympatico.ca,15080086,000000123578737,4,4,,4
342380,29-FEB-12,28-FEB-12,Jose,,en,174.94.31.18,petermccarthy45@sympatico.ca,15083326,000000123587802,5,5,,5
342381,29-FEB-12,28-FEB-12,Ahmed,,fr,174.91.238.22,lamarre4@sympatico.ca,15080430,000000123577419,5,5,,3
342382,29-FEB-12,28-FEB-12,Wafa,,fr,174.91.238.22,lamarre4@sympatico.ca,15080432,000000123577800,5,5,,3
342383,29-FEB-12,28-FEB-12,Chiraz,,fr,76.67.176.227,mbayard@sympatico.ca,15081752,000000123579501,5,5,,5
342384,29-FEB-12,28-FEB-12,Jay,,en,70.50.20.197,memery1@sympatico.ca,15081902,000000123584171,4,4,Very good customer service!,4
342385,29-FEB-12,28-FEB-12,Lucas,,en,70.26.26.227,mikesandy@sympatico.ca,15082122,000000123587334,5,5,i hate not talking with a human at the start   lol,5
342386,02-MAR-12,01-MAR-12,Jay,,en,174.95.192.80,laurieb@sympatico.ca,15107258,000000123645395,5,5,"not a thing, Jay was awesome!!!!",5
342387,02-MAR-12,28-FEB-12,Susan,,en,174.95.202.2,nora.klavins@sympatico.ca,15082828,000000123578152,4,4,"This particular rep was great.  However, the rest of this experience was awful. The reason I made this call was that I had been promised my service would be upgraded by midnight Fri Feb 24. Instead, I had no internet service on Tuesday and it didn't get fixed until Fri Mar 2 at about 9 am. It required a technician's visit but this was not identified up front and no one called me to set up the appointment. The appointment made when I called for  Wed from 5-9 pm was to my knowledge a no show by Bell, so another had to be made. It took 1 whole week for this upgrade and I was out of service at least 3 days. This is how you treat your customers who are on the verge of changing ISPs?  Pathetic!",2
342388,02-MAR-12,01-MAR-12,Kamel,,fr,65.92.167.8,rbeliveau@sympatico.ca,15110432,000000123644229,5,5,"Je ne vois pas, le technicien (Kamal) a été très courtois et patients, m'a mis en confiance et m'a rassurer de son support durant notre démarche à suivre. Merci totalement satisait !
",5
342389,02-MAR-12,01-MAR-12,Mohamed Yusuf,,en,64.231.50.237,spn.enterprises@sympatico.ca,15111794,000000123630480,4,4,"The delay in the service. It took about 15 minutes or more for the representative to take the call.

It is quite annoying process. The redundancy in the process. For example,  He requested my telephone number and my name. One of the first steps in the call, is to enter the telephone number. There is no purpose in provinding the telephone number twice. After the wait, this is irritating.",4
342390,02-MAR-12,01-MAR-12,Karthika,,en,76.65.201.8,henry.helps@sympatico.ca,15105262,000000123652371,5,5,"Everything was done perfectly.
Knowledge, courtesy and ability was paramount. Thanks.",5
342391,02-MAR-12,01-MAR-12,Megan,,en,174.91.34.192,krysmul@bell.net,15107064,000000123634225,5,5,Nothing,5
342392,02-MAR-12,01-MAR-12,Reuben,,en,184.145.129.32,kellman@sympatico.ca,15106884,000000123629100,1,1,Not being a bitch and can actually speak English ,1
342393,28-FEB-12,20-FEB-12,Noureddine,,fr,65.93.128.18,simonduval_6@sympatico.ca,14991842,000000123405180,2,1,le probleme semble avoir été causé par Bell mais votre tech n'a pas été capable de m'en débarasser....J ai fermé mon ordinateur et je vais essayer de discuter du probleme  avec un tech en dehors de BELL. cela semble être un probleme pour un Pro. ,3
342394,28-FEB-12,27-FEB-12,Abderrahmane,,fr,74.15.250.176,d.duclos@sympatico.ca,15065576,000000123553953,1,1,Option pour remplacer le WiMax Nomade completement farfelu. Très triste de la part de Bell.,1
342884,29-FEB-12,28-FEB-12,Allaura,,en,174.88.55.102,sandra.gomes@sympatico.ca,15084622,000000123601510,4,1,"I was very dissappointed that I had unexpected loss in my internet service. We did not have any service for 24 hours and this is difficult for us because we need it for business. The customer care representive was professional and polite, but it did not solve our problem. I would like to be compensated for the time we had no internet.",3
342885,29-FEB-12,28-FEB-12,Danny,,en,74.14.38.242,dap.smith@sympatico.ca,15076128,000000123589990,5,5,"Nothing could improve the service you gave me. The representative was courteous and efficient, diagnosed the problem immediately ,and generated the appropriate response/solution. The required part arrived by post less than 24 hours after I made the phone call!  Well done!!!!!!",5
342886,29-FEB-12,27-FEB-12,Ahmed,,fr,184.146.252.213,karinethivierge@sympatico.ca,15068296,000000123550045,4,4,,4
342887,29-FEB-12,28-FEB-12,Dheeraj,,en,70.27.140.90,bermaro1@bell.net,15074564,000000123601026,2,2,"considering i didn't get satellite t.v.due to poor customer service,i would expect a better deal on my internet service!!",2
342888,29-FEB-12,25-FEB-12,Manel,,fr,64.229.132.78,luc2leveille@sympatico.ca,15051076,000000123518027,2,1,je ne comprend pas a chaque fois que le systeme internet ne fonctionne pas vous renvoyer toujours la balle dans le camps du client pour lui dire qu il devait acheter un autre ordinateur . de plus  nous avons mentionne a votre agent quelle etait tres impassiante car elle respirait et repondait d une maniere tres desagreable . a plusieur reprise nous avons mentionne que son casque d`ecoute etait probablement mal possitionne car nous avions de la difficulte a ententre sa voie .  de toute facon nous sommes en reflexion pour savoir si nous allons continuer avec bell ou aller vers un autre distributeur  merci ,2
342889,29-FEB-12,27-FEB-12,Mohammed,,en,70.49.106.118,aswiens@sympatico.ca,15064362,000000123550583,5,4,,5
342890,29-FEB-12,28-FEB-12,John,,en,70.48.229.131,klparker@sympatico.ca,15080230,000000123601063,5,5,"actually nothing. The gentleman was extremely nice and helpful, he was patient and walked me through the process and did not make me feel rushed.",5
342891,29-FEB-12,28-FEB-12,Hector,,en,174.93.85.156,odyssea@sympatico.ca,15082938,000000123598381,5,4,"I had a difficult time with the first representative.  However, the second representative was able to resolve my problem.  Much appreciated!",5
342892,29-FEB-12,28-FEB-12,Nisha,,en,99.231.11.0,jlp68@sympatico.ca,15079314,000000123591323,2,1,"not one thing was done satisfactorily, so impossible to pinpoint one area to improve",2
342893,29-FEB-12,26-FEB-12,Maurice,,en,70.27.158.249,alyasaziz@sympatico.ca,15055846,000000123548046,5,5,,5
342894,29-FEB-12,28-FEB-12,Moses,,en,204.101.237.139,mariacrocha@sympatico.ca,15081425,000000123579335,1,2,"Seemed more interested in trying to help
When I asked Sue that I had a special discount on my plan the loyalty had given she just said if I upgraded to fibe I would lose it. She didn't try to transfer me to loyalty to see if something could be done
When I asked about package options she told me too go to the website to see what was avaiilble - not helpful at alll",2
342895,29-FEB-12,28-FEB-12,Sahali,,fr,74.14.191.13,l.bourgoin@bell.net,15080360,000000123591356,5,5,,5
342896,01-MAR-12,22-FEB-12,Anne,,fr,76.67.186.42,dlannigan@sympatico.ca,15010552,000000123457689,3,3,"As requested, my service was in English. Shw was very nice & extremely polite but she did not articulate properly so I had to request that she repeat the instructions, over & over again.  Recommendation: Hire people who not only speak English but who are able to pronounce the words correctly so one can understand.",3
342897,01-MAR-12,29-FEB-12,Janani,,en,70.27.60.94,lisa083@sympatico.ca,15094066,000000123616522,1,1,,1
342898,01-MAR-12,29-FEB-12,Omar,,fr,69.157.226.215,suzannefroy@sympatico.ca,15098714,000000123604236,5,4,Compte-tenu de mon âge de 72 c'est un petit peu pénible et la patience est moins là. Par contre la personne a été correcte.,4
342899,01-MAR-12,29-FEB-12,Luis,,en,67.70.86.218,c.p.cadieux@sympatico.ca,15088468,000000123616271,4,2,delete an activation fee of $49.95,4
342900,01-MAR-12,29-FEB-12,Afef,,fr,184.144.150.225,guy_tessier@sympatico.ca,15091428,000000123604846,5,4,C'était très bien. Merci,5
342901,01-MAR-12,29-FEB-12,Kyle,,en,108.222.28.212,pjwemw1@bell.net,15096698,000000123617487,5,5,It is almost impossible to call Bell Canada from Florida.,5
342902,01-MAR-12,29-FEB-12,Latregan,,fr,65.94.167.214,mario45@bell.net,15094754,000000123614582,3,4,,3
342903,01-MAR-12,29-FEB-12,Mohsen,,fr,67.71.118.199,pierre-charette@sympatico.ca,15096634,000000123622756,5,5,Rien,5
342904,01-MAR-12,27-FEB-12,Afef,,fr,65.92.140.124,frisoti@sympatico.ca,15066714,000000123557678,4,4,"c.est tres correcte je comprenais bien la personne parlait un francais comprehensible la ligne a coupe pendant que on se parlait et elle m,a rappele pour cotinuer la communication j,ai apprecie merci",4
342905,01-MAR-12,29-FEB-12,Med Waheb,,fr,64.228.86.114,pierre_dumont_69@sympatico.ca,15096642,000000123622930,1,1,perdre mon temp et me faire racroché au néz,1
342906,01-MAR-12,29-FEB-12,Nikitha,,en,64.231.192.145,Zeptune@bell.net,15087042,000000123606027,5,4,,5
342907,01-MAR-12,29-FEB-12,Kamel,,fr,64.228.86.114,pierre_dumont_69@sympatico.ca,15096644,000000123621936,3,4,dur à comprendre,2
342908,01-MAR-12,29-FEB-12,Igor,,fr,67.68.178.35,hertel.lemieux@sympatico.ca,15091680,000000123619828,5,5,,5
342909,01-MAR-12,29-FEB-12,Makram,,fr,67.68.178.35,hertel.lemieux@sympatico.ca,15091684,000000123613398,5,5,,5
342910,01-MAR-12,29-FEB-12,Patrick,,en,174.94.32.131,jcecraw@sympatico.ca,15092316,000000123608194,5,5,Everything was satisfactory,5
342911,01-MAR-12,29-FEB-12,Nizar,,fr,74.58.44.123,yvescarbonneau@sympatico.ca,15099840,000000123612295,5,5,,4
342912,01-MAR-12,29-FEB-12,Zoubeir,,fr,70.30.161.238,fgc@sympatico.ca,15090658,000000123607705,4,3,,4
342913,01-MAR-12,29-FEB-12,Thierry,,fr,70.30.161.238,fgc@sympatico.ca,15090656,000000123608202,5,5,,4
342914,01-MAR-12,29-FEB-12,Will,,en,70.50.27.174,dicknviv@bell.net,15089832,000000123605277,4,4,Can't think of anything,5
342915,01-MAR-12,29-FEB-12,Gustavo,,en,184.148.182.92,larose.durning@sympatico.ca,15093824,000000123608980,4,3,have better service levels for Playbook users who are also Sympatico.ca customers.,5
342916,01-MAR-12,29-FEB-12,Lotfi,,fr,70.29.148.141,mmclermont@sympatico.ca,15095536,000000123620286,3,4,!,3
342917,01-MAR-12,29-FEB-12,Sabha,,en,74.12.118.89,eric.norenberg@sympatico.ca,15090454,000000123614648,5,5,,5
342918,01-MAR-12,24-FEB-12,Richard,,en,65.95.32.11,audrey_k@bell.net,15032742,000000123502735,4,2,Inside one month my bill went from $100 to $300! How is this possible that all of a sudden my internet usage went past my limit without so much as an email letting me know this?,3
342919,01-MAR-12,29-FEB-12,Jose,,en,192.188.168.12,rwturner@sympatico.ca,15097680,000000123613466,5,5,,5
342920,01-MAR-12,29-FEB-12,Thomas,,en,184.147.193.195,nsoldera@sympatico.ca,15096110,000000123606869,5,5,,5
343396,01-MAR-12,29-FEB-12,Tracey D,,en,64.231.194.229,tbeach5@sympatico.ca,15098868,000000123622646,5,5,nothing,5
343397,01-MAR-12,29-FEB-12,Darwin,,en,174.92.76.238,emetzger@sympatico.ca,15090400,000000123611846,5,5,Nothing in this case,4
343398,01-MAR-12,27-FEB-12,Mildred,,fr,70.51.196.156,yvanchainey@sympatico.ca,15073004,000000123553225,4,4,,5
343399,01-MAR-12,29-FEB-12,Priyanka,,en,70.30.46.163,astdenis2@bell.net,15087704,000000123608642,5,4,nothing,5
343400,01-MAR-12,26-FEB-12,Luis,,en,174.95.145.233,skip.sherlock@sympatico.ca,15062466,000000123535943,1,4,"I have DSL Internet & Pphone with Bell. I decided, due to the high cost, to cancel the phone and take my number with me. I was assured that there would be no interuption to my DSL. Last Thursday night at midnight, my DSL went off air. I called Karatchi(???) and was advised that someone forgot to create a dummy number but that it would be on at midnight on Friday. Friday midnight arrives, no DSL. Again I contact Karatchi and was informed that someone had screwed up and I would be on air at midnight on Saturday. Saturday arrives, no DSL. Once again kaaratchi and was told that now a circuit bord had to be installed and that it would be midnight Monday. My DSL finally came on air at 7 AM Tuesday morning which means that except for my cell phone, I had no communications for 4 1/2 days. NOT ACCEPTABLE. This is not brain surgery - it's a simple matter of a few key strokes and the insertion of a circuit board. Your company uses karatchi for a call centre - terrible. I can't make out their english most of the time. Secondly, 2 of you people told me that I should have negotiated for a lower price for my phone. NO, NO, NO! I have been a customer of your company for decades and it is not my responsibility to negotiate a lower price. As a valued customer in good standing, it behoves you to provide me wioth the best price available. I am not a happy camper and as a minimum, I should receive my Internet free for a month. If hell freezes over, I will never use your phone facilities again. Terrible customer service and call centre people who have no idea what they are doing. The technicians - - well, that speaks for itself.",1
343401,01-MAR-12,25-FEB-12,Ameer,,en,184.144.42.75,d.dolinski@sympatico.ca,15047678,000000123520643,3,2,"I think we know from the start the problem was with my DSL modem, but we went through the troubleshooting procedure.  I was asked to replace the telephone cable and he was to call me back a predesignated time in which he did not.  When I called back I got another person who had me go through the troubleshooting again.  Then I was passed on to technical who then said the DSL modem was faulty.  The tech visit was scheduled for noon to 6PM the next day but they did not show-up to 6:45 PM.",3
343402,01-MAR-12,29-FEB-12,Melinda,,en,70.49.63.66,mirarchi.fred@sympatico.ca,15095450,000000123606479,1,1,,
343403,01-MAR-12,29-FEB-12,Sylvie,,fr,70.29.250.180,eyeung@sympatico.ca,15090538,000000123616265,4,4,,4
343404,01-MAR-12,29-FEB-12,Samuel,,en,70.48.254.78,okfitz@sympatico.ca,15096148,000000123610427,5,5,"Nothing, Sam I believe his name was great. ",4
343405,01-MAR-12,29-FEB-12,Gayathri,,en,174.89.17.153,t_munn@sympatico.ca,15098794,000000123616081,5,4,,5
343406,01-MAR-12,29-FEB-12,Benjamin,,en,69.159.65.130,christyblue@sympatico.ca,15088928,000000123627143,4,5,nothing this time,4
343407,01-MAR-12,29-FEB-12,Lohith,,en,70.30.80.210,jdllewellyn@sympatico.ca,15092346,000000123622707,5,5,It was handled very well and nothing needed to be improved,4
343408,01-MAR-12,29-FEB-12,Thomas,,en,50.100.90.207,vlo43@sympatico.ca,15099460,000000123607874,5,5,NOTHING,5
343409,01-MAR-12,29-FEB-12,Edgardo,,en,184.144.72.88,cadevries@bell.net,15088500,000000123607580,4,5,,3
343410,01-MAR-12,29-FEB-12,Karthika,,en,67.71.93.23,tenkids@sympatico.ca,15098894,000000123623175,4,4,,4
343411,01-MAR-12,29-FEB-12,Florence,,en,65.95.121.35,santoro17@sympatico.ca,15097874,000000123622303,5,5,,5
343412,01-MAR-12,29-FEB-12,Anne,,en,65.95.121.35,santoro17@sympatico.ca,15097876,000000123623592,5,5,,5
343413,01-MAR-12,28-FEB-12,Anne,,en,76.64.192.237,mepaolke@bell.net,15081914,000000123600414,5,5,nothing anne was fantastic!!,5
343414,01-MAR-12,29-FEB-12,Susan,,en,70.24.208.72,peterfreeman@sympatico.ca,15096552,000000123623669,2,1,the rep was not able to resolve or find the problem I discussed. I was promised a new internet Fibe16 which apparently was not ordered and the price I was quoted the rep has no knowledge of.,3
343415,01-MAR-12,29-FEB-12,Youssef,,fr,69.157.128.106,danynoel@sympatico.ca,15089459,000000123616234,3,3,,3
343416,01-MAR-12,28-FEB-12,Ronald,,en,76.64.192.237,mepaolke@bell.net,15081916,000000123598363,5,5,nothing. ,5
343417,01-MAR-12,29-FEB-12,Wayne,,en,70.26.36.95,harvjj@sympatico.ca,15091562,000000123606994,5,5,,5
343418,01-MAR-12,29-FEB-12,Nadia,,fr,174.95.248.40,jadeada@bell.net,15092134,000000123604010,4,5,,5
343419,01-MAR-12,28-FEB-12,Patricia,,en,76.69.206.135,roleott@sympatico.ca,15084260,000000123598216,4,4,,5
343420,01-MAR-12,28-FEB-12,Partha,,en,70.31.7.15,f.jagon@bell.net,15077142,000000123581002,5,5,Nothing ,4
343421,01-MAR-12,29-FEB-12,David,,en,74.15.247.142,gerry.pugh@sympatico.ca,15091116,000000123618294,3,2,"Make sure I receive the faster speed that I just upgraded to a few months ago. If that can't be done, don't charge me for something I'm not getting.
I'm sure there is another provider in this area that would like my business! ",2
343422,01-MAR-12,29-FEB-12,Karingula,,en,64.229.66.25,pstubber@sympatico.ca,15096820,000000123614376,5,5,,4
343423,01-MAR-12,29-FEB-12,Emmanuel,,en,70.26.99.12,the_4js@sympatico.ca,15098958,000000123622276,5,5,not much,4
343424,01-MAR-12,29-FEB-12,Ahmed,,fr,174.91.243.126,realallard2@sympatico.ca,15097118,000000123606419,5,5,,4
343425,01-MAR-12,29-FEB-12,Max,,en,65.92.109.96,roylyne@sympatico.ca,15097580,000000123614601,5,4,"The reasonn for the call was account being cut-off due to email volume outgoing.  Restrictions are reasonable to have for anti spamming, but the precise thresholds, and what to do to change, could have been ncluded in email that was sent therefore avoiding need for call in first place.  The fix took half an hour; too long.",4
343426,01-MAR-12,29-FEB-12,Juan Carlos,,en,174.95.215.223,kingskids@bell.net,15093546,000000123617146,4,4,"Nothing, I am not versed enough to always understand the directions of the tech support person",5
343427,01-MAR-12,20-FEB-12,Lor,,en,74.14.143.174,doug4winkley@sympatico.ca,14984106,000000123394739,4,4,,4
343428,01-MAR-12,27-FEB-12,Temsu,,en,69.157.16.86,discodiva3@sympatico.ca,15065990,000000123559362,5,4,,5
343429,01-MAR-12,29-FEB-12,Kumar,,en,74.14.128.87,edandevie@sympatico.ca,15090252,000000123614264,5,5,"Nothing, the first peron connected me to Kumar and he was very helpful and didnt make me feel stupid about not being very computor smart. He (Kumar) was excellent in fixing our problem.",5
343430,01-MAR-12,28-FEB-12,Jeff,,en,65.92.148.191,dmok@sympatico.ca,15076574,000000123588803,5,5,The expected voice response has been very annoying.,5
343431,01-MAR-12,29-FEB-12,Harathi,,en,70.54.124.220,brown794@sympatico.ca,15088352,000000123617760,5,5,,5
341905,02-MAR-12,01-MAR-12,Ahmed,,fr,70.53.194.31,clucier2006@sympatico.ca,15102590,000000123641939,3,1,"que le préposé au soutien s'assure que tout fonctionnait avant de raccrocher (j'ai dû rappeler)
m'aviser de la raison pour laquelle un technicien devait passer chez moi le 2 mars (j'ai amélioré mon forfait pour passer à l'essentiel plus) j'ai reçu un nouveau modem (je n'étais pas au courant) et on ne m'a pas dit qu'un techinicien devait passer pour qu'il soit fonctionnel",3
341906,02-MAR-12,01-MAR-12,Ever,,en,70.29.60.201,re.lax@sympatico.ca,15110478,000000123636201,1,1,It would have been better to tell me that he didn't have the information I was looking for than to give me incorrect information that did not resolve my problem.,
341907,02-MAR-12,01-MAR-12,Ines,,fr,174.88.176.19,attaoui@sympatico.ca,15101118,000000123637055,5,5,,4
341908,02-MAR-12,29-FEB-12,Karee-Anne,,en,70.50.113.141,ebaumgartner1@sympatico.ca,15090228,000000123617705,5,5,"It would be handy to have one person who could hancle telephone, internet & Television inquiries.",4
341909,02-MAR-12,01-MAR-12,Matthew,,fr,174.88.176.19,attaoui@sympatico.ca,15101120,000000123637121,5,5,,3
341910,02-MAR-12,01-MAR-12,Susy,,en,65.95.179.186,john.storey@sympatico.ca,15106416,000000123637620,5,5,It's really too bad Bell has decided not to support Apple products,3
341911,02-MAR-12,01-MAR-12,Luis,,en,69.156.81.207,heatherob@sympatico.ca,15105220,000000123642054,4,4,better choices when I first called 310-surf,4
341912,02-MAR-12,02-MAR-12,Sofien,,fr,76.67.199.74,agaulin.kra@bell.net,15100470,000000123652710,5,5,"Pas grand chose de plus pour le problème que j'avais(perte de la ligne Internet) et quelques autres ajustements,un professionnel dans l'âme ce M.Sofien,il en a pris tout le temps nécessaire avec diligence pour me servir,un gros Bravo de ma part,
vous lui direz M. le directeur.....",5
341913,02-MAR-12,29-FEB-12,Irfan,,en,70.54.33.23,mrbm@sympatico.ca,15095678,000000123615455,3,3,Straighten up the billing. Give me what was promised.,3
341914,02-MAR-12,01-MAR-12,Rudys,,en,184.146.99.27,bill_angie@sympatico.ca,15101576,000000123632979,5,4,"The  only problem I am having with Bell
is my monthly billing. I have been a
customer of Bell for the past 38 years.
In the past two years, I have been trying to get my monthly bill straightened out. Last month I was assured by ""Leanna"" that she would take
care of our situation. Referance # b32G27J8 My statement last Month was reduced to $ 34.23. which was great, now
this months statement has gone up again
to $59.98. up again by $ 21.75. Please 
straighten this situation out.
Sincerly, William J.O'Reilly.905-826-3719.",5
341915,02-MAR-12,01-MAR-12,Christopher,,en,65.92.32.9,calpepp_09@bell.net,15102006,000000123634927,4,4,I went through 4 customer service reps before I got to the right department on reaching him he was very good in solving my problem.,3
341916,02-MAR-12,01-MAR-12,Krutthiga,,en,76.69.24.208,bnunn@sympatico.ca,15101640,000000123640877,5,5,,5
341917,02-MAR-12,01-MAR-12,Fatma,,fr,184.148.218.46,dopimaj@sympatico.ca,15103544,000000123630298,3,3,Avoir de meilleur tarif pour les clients fidèles,3
341918,02-MAR-12,29-FEB-12,Oscar,,en,76.65.27.212,ggrice@sympatico.ca,15091132,000000123621415,4,4,,3
341919,02-MAR-12,01-MAR-12,Mohd,,en,70.27.54.231,jkthompson1214@bell.net,15106226,000000123649937,5,5,,5
341920,02-MAR-12,01-MAR-12,Aloysious,,en,174.92.98.177,paevregamey@sympatico.ca,15109646,000000123651788,5,5,Well done!  Was told betwenn noon & 6pm and it happened before 11am.  Modem was the reason!,5
341921,02-MAR-12,25-FEB-12,Rahul,,en,174.95.86.34,kbwsom@sympatico.ca,15050474,000000123527330,1,1,"Fix the problem in a timely manner. All of the Techs were courteous but why such a ""simple issue"" needed six days to fix? ",3
341922,02-MAR-12,29-FEB-12,Lobna,,fr,74.14.210.135,jjcouet@sympatico.ca,15092636,000000123612279,5,5,dificile à dire car la dame qui m'a répondu a été super gentille et très patiente avec un client comme moi qui n'est pas un spécialiste en informatique.,5
341923,02-MAR-12,01-MAR-12,Robert,,en,69.67.15.51,tz908@bell.net,15112732,000000123650159,4,3,"I still do not fully understand why the disconnection took place. However, if that is caused by my modem (becasue I was toled a new modem will be sent to me) I hope you can inform me of that in advance. ",4
341924,02-MAR-12,01-MAR-12,Pratheep Prabhu,,en,74.15.108.100,pladun@sympatico.ca,15110048,000000123630691,4,4,"Had hard time understanding the representative, however he was very nice and polite.",4
341925,02-MAR-12,29-FEB-12,Samatar,,en,184.148.67.88,mjoan.coles@sympatico.ca,15095482,000000123619349,5,5,,4
341926,02-MAR-12,01-MAR-12,Pedro,,en,64.231.205.202,haskell@bell.net,15105176,000000123639100,5,5,not a thing with the representative that helped me he is the best one yet & I would like you to thank him for me,4
341927,02-MAR-12,27-FEB-12,Xenia,,en,70.49.234.62,fredcorey@sympatico.ca,15066702,000000123563638,5,4,,4
341928,02-MAR-12,29-FEB-12,Patricia,,en,67.70.128.42,mzimmer@bell.net,15095806,000000123618822,5,5,,5
341929,02-MAR-12,01-MAR-12,Eddy,,en,184.147.23.208,tara3paul@sympatico.ca,15112208,000000123651164,5,4,,5
341930,02-MAR-12,01-MAR-12,Darlene,,en,70.53.112.224,d.lowe@sympatico.ca,15102826,000000123644676,5,5,Simplify you phone menus.,5
341931,02-MAR-12,01-MAR-12,Rajni,,en,70.26.62.34,s.motlagh@sympatico.ca,15111134,000000123631134,5,4,,3
341932,02-MAR-12,01-MAR-12,Noureddine,,fr,70.26.226.30,benoitboucher22@sympatico.ca,15101470,000000123631590,4,4,,4
341933,02-MAR-12,01-MAR-12,Khan,,en,174.88.10.124,mark41@sympatico.ca,15108270,000000123646755,5,5,With my personal experience I had with bell... nothing. I couldn't be more pleased with the service I received.Thank you once again and this type of excellent service is why we have remained loyal bell customers for almost 39 years.,5
341934,02-MAR-12,01-MAR-12,Hajer,,fr,174.91.250.74,alpvaill@bell.net,15100674,000000123628563,5,5,Moins de temps d`attente et accès plus facile aux service demandés,3
341935,02-MAR-12,01-MAR-12,Timmy,,en,76.67.67.12,atryon@bell.net,15101116,000000123640543,3,3,"Rec'd offer re: internet.  Called # in letter.  Agent didn't know what I was referring to.  After talking to two agents and being on hold twice I was able to negotiate a reduced price, but was given two quotes and agent had to send to another dept., so not confirmed which of the two I will get. Call took 16 min.   Keep trying Bell.  Your customer service still leaves lots to be desired.  Too many departments and one hand doesn't know what the other is doing.  Customer time is valuable and we don't get paid by the hour to be frustrated on the telephone!!!!!",2
341936,02-MAR-12,01-MAR-12,Kathy,,en,69.156.158.26,alfmoulden@sympatico.ca,15100625,000000123645213,5,5,Can't think of anything.,5
341937,02-MAR-12,01-MAR-12,Alejandro,,en,184.147.132.184,la.lock@sympatico.ca,15107154,000000123648619,5,5,nothing,5
341938,02-MAR-12,01-MAR-12,Russell,,en,65.95.251.179,scottship@sympatico.ca,15111361,000000123646515,4,4,,4
341939,02-MAR-12,01-MAR-12,Harathi,,en,65.95.182.89,carole.leckner@sympatico.ca,15102112,000000123651079,5,5,"The phone line was very fizzy, and she worked very hard for me to hear her, but it was bad!  I called from a pay phone.",5
342395,28-FEB-12,26-FEB-12,Revathi,,en,184.148.175.116,dex98@sympatico.ca,15057324,000000123540137,4,4,My questions were all answered to my satisfaction. ,5
342396,28-FEB-12,27-FEB-12,Anna,,en,70.55.3.233,metherington@sympatico.ca,15069672,000000123552022,5,5,I wa satisfied so I have no complaints to make.,5
342397,28-FEB-12,24-FEB-12,Marwen,,fr,184.145.171.26,jean-pierre.milette@sympatico.ca,15037736,000000123493083,5,5,,5
342398,28-FEB-12,26-FEB-12,Naoufel,,fr,74.14.207.100,lucie300@sympatico.ca,15060098,000000123547767,5,2,Rien ne pouvait être fait étant donné que je téléphonais pour un pare-feu qui n'était pas couvert dans mon contrat avec Bell. ,5
342399,28-FEB-12,26-FEB-12,Hechmi,,fr,74.14.207.100,lucie300@sympatico.ca,15060100,000000123547031,5,5,,5
342400,28-FEB-12,18-FEB-12,Aqeel,,en,65.92.147.189,shadowintolightbt@sympatico.ca,14972110,000000123377308,5,5,None,5
342401,28-FEB-12,27-FEB-12,Michael,,fr,174.95.50.106,djamel.achour@sympatico.ca,15065994,000000123558499,4,4,Nous informer de tout changement dans le future avant l'èchèance,3
342402,28-FEB-12,26-FEB-12,Wissem,,fr,67.71.22.89,flgo@sympatico.ca,15048688,000000123535006,2,1,Il m'a dit que mon problème relevait de Microsoft et que ce serait réglé dans 24 heures ce qui n'a pas été le cas.Le représentant qui m'a aidé dimanche soir a bien détecté mon problème et l'a réglé de belle façon et avec beaucoup de patience et de gentillesse.,5
342403,28-FEB-12,27-FEB-12,Abir,,fr,70.55.182.163,belle33@bell.net,15064550,000000123561785,4,2,"le conseiller a ete excellent mais je deteste le resultat que sa fait a mon ordi ;il est super plus lent et je n`aime pas du tout outlook express;j`ai perdu tout mes e-mail address et non je veux plus sa.je savais pas que c`etait pu pour etre mon e-mail normal .absolument tres decu.je veux changer au plus vite.",3
342404,28-FEB-12,26-FEB-12,Sam,,en,70.27.185.70,kents@sympatico.ca,15059560,000000123548040,5,5,Nothing,5
342405,29-FEB-12,28-FEB-12,Chiheb,,fr,184.146.253.60,lbouchard3011@sympatico.ca,15080542,000000123597632,3,4,"j'ai resenti un peur impatient lorsque
j'avais de la misère trouver mes codes",4
342406,29-FEB-12,28-FEB-12,Alicia,,en,64.231.24.173,bmeronyk@sympatico.ca,15074760,000000123593527,5,5,Nothing,5
342407,29-FEB-12,28-FEB-12,Eric,,en,67.70.80.47,ted.deyoung@sympatico.ca,15085652,000000123583355,4,2,"Not charging me an additional $50 for the modem that I have been ""renting"" for years and that currently sits on my desk because I intended to change my internet plan.",1
342408,29-FEB-12,28-FEB-12,Matthew,,en,67.68.35.200,g_donu@sympatico.ca,15077544,000000123598257,4,4,,4
342409,29-FEB-12,28-FEB-12,Nafti,,fr,184.145.149.77,singsing@sympatico.ca,15085008,000000123587491,5,5,,5
342410,29-FEB-12,28-FEB-12,Mehdi,,fr,70.24.236.200,jymarc@sympatico.ca,15079862,000000123597487,5,5,Je suis tres satisfait du service.On a parfaitement compris mon probleme et la réponse a été tres rapide.C'était un employé compétent dans son domaine.,5
342411,29-FEB-12,28-FEB-12,Manel,,fr,65.95.72.63,lapointed4@sympatico.ca,15080472,000000123577923,5,4,  ,5
342412,29-FEB-12,28-FEB-12,Vijayashanti,,en,70.26.5.244,tovaclark@bell.net,15085898,000000123587728,1,3,"It was very difficult to understand the person on the other end of the line. 
His questions were repetetive",3
342413,29-FEB-12,26-FEB-12,Jordan,,en,199.61.25.254,dzeitoune@sympatico.ca,15057580,000000123542858,4,4,"After a 90 minute discussion with a customer service rep, I asked to be transferred to the customer loyalty dept who was able to diagnose my problem and remedy it. The only thing I wish is for it to have been done much faster.",4
342414,29-FEB-12,28-FEB-12,Walter,,en,70.30.19.173,purdyboots@sympatico.ca,15083614,000000123587708,3,4,explain why or the reason for the outage to my computer,3
342415,29-FEB-12,28-FEB-12,Mohammed,,en,69.158.66.193,nicpol@sympatico.ca,15082758,000000123581938,5,4,Everything was well done,4
342416,29-FEB-12,28-FEB-12,Lukasz,,en,74.198.9.208,tracey008@sympatico.ca,15085902,000000123600354,1,1,Not left me hanging on the line indefinitely. I am paying for my fibe 25 plan vs fibe 12 but getting worse service. Very infuriating given my long-tenured relationship with Bell. Seriously considering switching!,1
342417,29-FEB-12,28-FEB-12,Mohamed,,fr,65.92.214.212,lahaise.l@bell.net,15080416,000000123589476,4,4,,4
342418,29-FEB-12,28-FEB-12,Uzair,,en,174.95.142.54,beverley.b@sympatico.ca,15074610,000000123586852,5,5,sometimes the voice volume was a bit difficult to hear but when I told him it was better,5
342419,29-FEB-12,28-FEB-12,Nedra,,en,174.92.87.109,jean-guy.godard@sympatico.ca,15079042,000000123588979,5,5,,4
342420,29-FEB-12,28-FEB-12,Wael,,fr,184.151.115.8,14.charbonneau@bell.net,15073090,000000123601415,5,5,,5
342421,29-FEB-12,28-FEB-12,Bry,,en,50.101.43.108,julekraemer@sympatico.ca,15079778,000000123581142,5,5,nothing The call was answered promptly the person was helpful and very polite. We could also understand him clearly. ,5
342422,29-FEB-12,26-FEB-12,Khan,,en,69.158.115.178,mlg34@sympatico.ca,15060820,000000123541258,4,4,,5
342423,01-MAR-12,23-FEB-12,Temsu,,fr,67.70.69.241,dan.henri@sympatico.ca,15021458,000000123487786,4,3,,4
342424,01-MAR-12,29-FEB-12,Moses,,en,76.67.124.166,poncho99@sympatico.ca,15096770,000000123609679,4,5,,5
342425,01-MAR-12,29-FEB-12,Sweta,,en,74.15.1.200,kendal.smith@sympatico.ca,15093462,000000123605852,5,5,langwage,5
342426,01-MAR-12,29-FEB-12,Fathi,,fr,70.26.180.185,hubert.bissonnette@sympatico.ca,15091812,000000123620666,4,5,,4
342427,01-MAR-12,28-FEB-12,Sabrine,,fr,65.94.176.7,rdthibault@sympatico.ca,15083834,000000123587017,5,5,Voir à l'installation d'internet Fibe dans mon secteur....,5
342428,01-MAR-12,22-FEB-12,James,,en,184.146.100.12,tm31@bell.net,15018078,000000123443580,5,5,,5
342429,01-MAR-12,29-FEB-12,Poonam,,en,174.95.101.52,antonydsilva@bell.net,15087604,000000123619736,2,1,"since we had disruption of service from bell and I had waited for a few hours hoping that it would be set right immediately but realized it was only false hopes your customer service gave me,  and eventually I could not finish my assigned jobs for the day and half.

It would be appropriate if the monthly fee is waived off and not credit me with a dollar as done by you.  I would send that dollar back to you as I feel that you are conveying that my time has no value.....",4
342430,01-MAR-12,26-FEB-12,Kevin,,en,74.12.249.239,grillas@sympatico.ca,15058306,000000123540095,5,5,,5
342431,28-FEB-12,27-FEB-12,Carmen,,en,70.31.106.232,dandglamont@sympatico.ca,15065662,000000123552308,5,5,,4
342432,28-FEB-12,27-FEB-12,Alex,,en,64.231.93.46,william.rebel@sympatico.ca,15072824,000000123560309,4,4,"Bell's responder had an accent, difficult to understand.",4
342433,28-FEB-12,27-FEB-12,Wayne,,en,70.26.23.191,tawfikss@sympatico.ca,15072226,000000123562192,5,5,,5
342434,28-FEB-12,24-FEB-12,Ashfaq,,en,184.145.78.134,alcar00@sympatico.ca,15032180,000000123512044,1,1,Get a representative that lives in Canada!!!  I wasted 3 hours on the phone to be told that my usb key was faulty which it is not.,2
342921,01-MAR-12,29-FEB-12,Kamel,,fr,70.48.140.53,colette.lemieux@sympatico.ca,15089112,000000123620035,5,5,Tout a été fait avec excellence.,5
342922,29-FEB-12,28-FEB-12,Paola,,en,70.29.78.94,coonsvandc@sympatico.ca,15075796,000000123593178,3,3,Don't know,4
342923,29-FEB-12,27-FEB-12,Karim,,fr,70.51.196.240,pouliotclaude@sympatico.ca,15070710,000000123552311,5,5,"Mon expérience a été plutôt pénible... cependant, Karim a su aller plus loin et a résolu mon problème. Ce conseillé se démarque parmi les autres parce qu'il a prit le temps d'écouter mes besoins et a su prendre les mesures pour que je sois entièrement satisfait! (J'ai été 7 jours sans avoir internet.)J'espère que vous allez discuter avec Karim afin qu'il vous fasse par du problème que j'ai eu. Je suis persuadé que mon problème n'a pas été résolu parce qu'il y a eu un manque d'écoute et d'attention des autres conseillés. J'ai eu affaire à Karim à deux reprise et il a su me rendre entièrement satisfait! Merci à toi Karim! Claude ",5
342924,01-MAR-12,28-FEB-12,Mohamed Amine,,fr,70.53.137.83,fernlevesque@sympatico.ca,15077248,000000123600041,1,1,"Être moins brusque, ne pas me raconter de mensonge et me laisser ensuite cavalièremenht avec mon problème.

Le mensonge: Me dire que seul un atelier d,entretien pouvait régler mon problème.

Me laisser croire qu'en me branchant au service de Google, je pourrais régler le problème.

La brusquerie et l'impatience de votre employé, vous n'avez qu'à écouter l'entretien s'il a été enregistré.  Sinon, vous pouvez toujours m'appeler au téléphone et je vous raconterai la frustration que j'ai subie.

J'ai réglé très facilement le problème en communiquant avec mon institution de service interac ce que votre employé m'avit dit impossible.",1
342925,01-MAR-12,29-FEB-12,Elijah,,en,70.31.30.194,andrew_gardiner@bell.net,15087488,000000123616032,4,4,not a thing.,4
342926,01-MAR-12,29-FEB-12,Methil,,en,67.70.198.49,heather_guse2004@sympatico.ca,15091604,000000123626019,5,5,Absolutely nothing. I was thoroughly impressed and very appreciative of the excellence of the service I received.,5
342927,01-MAR-12,29-FEB-12,David,,en,184.148.181.109,lbwideman@bell.net,15093884,000000123605810,5,5,Review the different plans that were available to me and the features of each.,5
342928,01-MAR-12,29-FEB-12,Vijay,,en,74.12.172.40,clubox@sympatico.ca,15089062,000000123615437,5,5,,5
342929,01-MAR-12,23-FEB-12,Alicia,,en,74.198.9.228,dave.bibby@sympatico.ca,15021564,000000123473198,4,4,,4
342930,01-MAR-12,29-FEB-12,Elijah,,en,76.65.79.117,davidson.r@sympatico.ca,15089578,000000123619256,1,1,"I keep having trouble getting on line.I frequently get messages to reboot my modem.I feel the problem is not in my home,but somewhere on your service line as one of my neighbours is experiencing the same problem and has had his syatem checked.Incidently my modem is practically new.My biggest beef is that when I tried to tell the technician I had a complaint I was put on hold for over 30 minutes and finally hung up.",2
342931,01-MAR-12,29-FEB-12,Greg,,en,74.15.37.184,carmelle.piquette@sympatico.ca,15088570,000000123617094,5,5,,5
342932,01-MAR-12,29-FEB-12,Geni,,en,70.24.22.35,fran.lessard@sympatico.ca,15090766,000000123611099,5,4,,5
342933,01-MAR-12,29-FEB-12,Pau,,en,76.69.143.11,maryroseli@sympatico.ca,15094946,000000123620853,5,5,,4
342934,01-MAR-12,29-FEB-12,Leni,,en,74.15.61.7,egorman@sympatico.ca,15090308,000000123623523,3,4,"Although the issue with my Internet Access was resolved (new Modem) I now have an issue with my primary land line phone....reads ""no link to base"".",3
342935,01-MAR-12,29-FEB-12,Yosra,,fr,174.93.229.228,veronich@bell.net,15099388,000000123609643,3,2,"Cela fait la deuxième fois que je souli-
gne le même problème sans qu'il soit résolu.En effet le nombre de mégaoctets dans le courriel envoyé est toujours pas mal plus grand que dans l'original qui est sur mon ordinateur. Ceci affecte directement mon allocation men-
suelle de Gigaoctets alloués dans mon forfait. Hier la représentante a tout fait pour trouver une solution et en final elle m'a suggéré de contacter Microsoft pour savoir si c'est le programme Windows mail qui gruge des mega-octets quand j'envoie des courriels. Moi je ne crois que ce n'est
pas là que réside le problème car avec mes fournisseurs antérieurs il n'y avait pas d'écart de megs entre le 
courriel à envoyer et celui envoyé. Pour vous aider à trouver un correctif
je peux vous signaler que l'écart est encore plus grand si j'envoie le même courriel en original et copie conforme
à deux personnes. Normalement le nombre de megs du courriel envoyé devrait rester le même mais au contraire l'écart s'amplifie. Je voudrais que
l'équipe technique de soutien au courriel cherche une solution au problème soulevé. J'attends une réponse de votre organisation. Paul. 
",3
342936,01-MAR-12,29-FEB-12,Salvador,,en,67.70.18.94,robertjreid@sympatico.ca,15097408,000000123608577,5,5,The gentleman was extremly helpful.,5
342937,01-MAR-12,29-FEB-12,Dorsaf,,fr,70.26.181.213,arlettepara@sympatico.ca,15087658,000000123604175,5,5,me mettre un modem plus puissant exemple un de 60 ! lol!au lieu du 15 ou 30 actuellement!  merci!,5
342938,01-MAR-12,16-FEB-12,Zohra,,fr,184.147.252.52,odette.pothier@sympatico.ca,14947102,000000123315829,2,4,je trouve qu'il faut en savoir plus que la personne qui nous conseille si l'on veut être satisfait sinon on se retrouve avec un produit plus dispendieux et non satisfaisant,2
342939,01-MAR-12,29-FEB-12,Kristen,,en,184.151.114.192,cscharf@sympatico.ca,15089240,000000123604275,5,4,,4
342940,01-MAR-12,29-FEB-12,Nidhal,,fr,174.95.232.110,michelineboulerice@bell.net,15095328,000000123614369,2,1,,4
342941,01-MAR-12,29-FEB-12,Lorrey,,en,69.158.97.185,amohseni@bell.net,15087432,000000123615673,5,5,,5
342942,01-MAR-12,26-FEB-12,Asma,,fr,67.68.91.114,pravmaillo@sympatico.ca,15061550,000000123540184,1,2,"avoir une personne qui nous laisse nous explique et qui écoute se que nous lui disons.
Quand la personne nous dit quel va nous téléphone mais quel re-téléphone pour avoir nos réponse... plusieur panne de votre reseau et non du notre modeme",
342943,01-MAR-12,29-FEB-12,Alain,,en,74.12.232.253,ggdnbarnes@sympatico.ca,15091128,000000123607009,1,1,"Quit forcing us to take a plan we dont want. My neighbour has Bell High Speed internet. and we were told we cant get it because we dont have a strong enough signal. ??? Half of our street have High Speed and the other half as to use a Turbo Stick???  This is crap. If there was another Provider we would sign up, we are tired of being forced to except this service. My wife and I both depend on our computers for work and excpect a decent internet service.  NOT HAPPY",2
342944,01-MAR-12,28-FEB-12,Marc,,en,174.91.64.230,nedim@bell.net,15082638,000000123579304,5,5,,5
342945,01-MAR-12,29-FEB-12,Gayathri,,en,69.156.51.148,ronbett@sympatico.ca,15097514,000000123615574,4,4,Have a Canadian doing the job,3
342946,01-MAR-12,29-FEB-12,Chaouki,,fr,65.92.83.244,suzanne.landry082@sympatico.ca,15098708,000000123613063,4,5,"Je préférerais que les gens a qui je parle soient des QUébecois qui travaillent ici ou a tout le moins des canadiens Merci
",4
343432,01-MAR-12,29-FEB-12,Mohamed Ali,,fr,65.92.86.135,aude@bell.net,15087728,000000123626292,5,5,tout a été bien fait,5
343433,01-MAR-12,29-FEB-12,Robert,,en,70.48.196.98,george.aprile@sympatico.ca,15091074,000000123625000,5,5,Nothing,5
343434,01-MAR-12,19-FEB-12,Abdel basset,,fr,65.92.38.147,marcvincent@bell.net,14977806,000000123379326,1,1,"Je ne pouvait plus me connecter à Hotmail alors il m'a enlevé hotmail et m'a dit de me servir dorénavant de Outlook. Il m'a installé google chrome et je lui ai dit de l'enlever que je n'en voulait pas, ce qu'il a refusé. En plus, il m'a enlevé ma page MSN et les barres d'outils dans le haut, a déconnecté mon facebook, google, etc. Je lui ai dit que je voulais garder hotmail et de me remettre le tout comme c'était. Il m'a répondu que c'était impossible, qu'il ne pouvait rien faire et que ça allait rester comme ça et ne communiquait plus du tout avec moi. Je lui disait allo, allo et il répondait allo je lui demandait ce qu'il ferait pour régler le tout et ne répondait rien. Je lui disait à nouveau allo, allo, êtes-vous là et il disait allo. Je lui répétait qu'est ce que vous allez faire et il ne disait rien, cela a duré 5 minutes. Alors je mit fin à la communication.  Il m'a laissé avec mon problème de hotmail et en plus m'en a créé d'autres. Cela a duré 2heures, c'est un incompétent et il se fou de donner un bon service au client. Par la suite j'ai rappelé un autre technicien.",2
343435,01-MAR-12,28-FEB-12,Tanya,,en,67.193.209.58,igosborne@sympatico.ca,15078536,000000123577916,5,4,"Bell, not Tanya, couldn't provide us with the internet service we need.  She was efficient,did her job well and disconnected the service for us.",
343436,01-MAR-12,29-FEB-12,Med Nabil,,fr,174.94.126.192,marinovi2@sympatico.ca,15094740,000000123625706,4,4,,4
343437,01-MAR-12,27-DEC-11,Carolina,,en,70.26.102.23,bakersd@bell.net,14373732,000000122160092,4,4,"This was 3rd call re my internet stopping and freezing up and very slow at times. Finally since Carolina set me up with a new browser - Mozilla Firefox, I had very seldom experienced this problem. I still experience slow emails going out sometimes. I've waited 2 months to see how things progressed.
Thanks",3
343438,01-MAR-12,27-FEB-12,Roxanne,,en,67.71.64.111,skbonner@bell.net,15071840,000000123552267,1,1,send a technician when I asked for one,2
343439,01-MAR-12,17-FEB-12,Edgar,,en,205.210.222.150,jnlcarty@bell.net,14956982,000000123341949,2,3,"need customer service reps who are more fluent in english and easier to understand, your whole customer service experience is frustrating and very poor",2
343440,01-MAR-12,29-FEB-12,Nischal,,en,174.95.255.80,ladysandra@bell.net,15093772,000000123606316,4,4,"Being a new internet user, felt person spoke to fast. Somethings I didn't understand the first time, had to him repeat, second ok!",4
343441,01-MAR-12,29-FEB-12,Yosimar,,en,65.92.153.109,e.lam2@sympatico.ca,15090204,000000123605443,2,2,"We were suspended the phone service from Nov.18-2011 to Feb.26-2012.  When returned back from holidays, it was put back to a regular basis instead of the same-first bad service;2 sec. good.",3
343442,01-MAR-12,28-FEB-12,Med Wacef,,fr,76.68.199.79,jodrey@sympatico.ca,15079432,000000123596322,5,5,,5
343443,01-MAR-12,26-FEB-12,Preety,,en,65.94.164.60,mcmamby@bell.net,15060544,000000123542298,5,4,Get to the person more quickly I,3
343444,01-MAR-12,29-FEB-12,Maisha,,en,184.147.235.66,sergiybesedin@sympatico.ca,15098082,000000123622859,4,4,It would be appropriate to send to me the e-mail with description of what was agreed to be done based on our conversation.,4
343445,01-MAR-12,28-FEB-12,Eya,,fr,67.68.252.136,mbmc@bell.net,15081762,000000123581616,1,1,Une personne pas cordiale et impatiente,1
343446,02-MAR-12,01-MAR-12,Mary,,en,76.69.129.105,harshad.pancholi@sympatico.ca,15105162,000000123644850,2,1,you could have followed through three months ago. this problem has been since December. I do not think this survey means anything but this our only available tool.we will wait one more month for bill adjustment otherwise we will switch ourprovides. all Bell ,1
343447,02-MAR-12,01-MAR-12,Karen,,en,50.101.142.114,harrywilson@bell.net,15105158,000000123652075,5,5,,5
343448,02-MAR-12,01-MAR-12,Sondes,,fr,65.94.177.42,gerard@bell.net,15104690,000000123635199,5,5,,5
343449,02-MAR-12,29-FEB-12,Noureddine,,fr,70.30.206.219,jbentkowski@sympatico.ca,15092300,000000123611713,4,4,,4
343450,02-MAR-12,01-MAR-12,Pamela E,,en,174.91.93.105,c.m.ilao@sympatico.ca,15101958,000000123628745,4,4,"SINce it was an internet problem in the area, the tech support should have been able to say right away that there was a problem in the area and did not have to check.",4
343451,02-MAR-12,01-MAR-12,Med Ramzi,,fr,184.144.241.135,andremorrissette@sympatico.ca,15100782,000000123630388,5,5,"Oui je suis content que l'on s'occupe de moi mais après 24 heures j'ai toujour
le même problême aucune sécurité il n'arrive pas à mettre ma sécurité active
Je commence à être impattient avec aucune sécurité  merci à l'avance 
André Morrissette  450 581-1538",4
343452,02-MAR-12,01-MAR-12,Sara,,en,216.185.72.173,cameron.johnstone@sympatico.ca,15102020,000000123649975,5,5,,5
343453,02-MAR-12,01-MAR-12,Andrew,,en,65.94.203.198,tjcowan@sympatico.ca,15112502,000000123628648,5,5,,5
343454,02-MAR-12,01-MAR-12,Ashwini,,en,70.53.28.116,klroberts@sympatico.ca,15107006,000000123642649,4,1,Have a techician fix our computer here in the house so he/she can see what problems we have instead of using a chat line.,5
343455,28-FEB-12,27-FEB-12,Vijay,,en,184.148.127.251,swisscnd@sympatico.ca,15072136,000000123558070,4,4,,4
343456,28-FEB-12,27-FEB-12,Rey,,en,50.100.150.224,3dogs@bell.net,15063560,000000123552491,5,5,Was a lot better than my last experience !! That guy needs a raise!,4
343457,28-FEB-12,27-FEB-12,Dana,,en,204.50.147.169,xie8@sympatico.ca,15072902,000000123561103,4,5,,5
341940,29-FEB-12,28-FEB-12,Carlton,,en,70.29.62.131,allveram@bell.net,15073838,000000123585050,5,5,n/a,5
341941,29-FEB-12,28-FEB-12,Gerold,,en,70.48.42.127,bob-r-anne@sympatico.ca,15074774,000000123582286,3,2,Explain why there is now a limit on your internet activity and don't give me the BS about billing dates when your e-mail states that you have 14 days left this month when the date of the E-mail is Feb. 27,2
341942,29-FEB-12,28-FEB-12,Rebecca,,en,184.147.199.146,notsoawde@sympatico.ca,15082876,000000123588885,5,5,,5
341943,29-FEB-12,27-FEB-12,Maria,,en,50.101.36.127,rsingleton_79@sympatico.ca,15071348,000000123553642,5,5,nothing. I was very pleased,5
341944,29-FEB-12,28-FEB-12,Sukanya Mukherjee,,en,184.146.99.7,dbrown66@bell.net,15076246,000000123601945,1,1,,1
341945,29-FEB-12,28-FEB-12,Faqria,,en,67.71.21.150,booom@sympatico.ca,15074818,000000123578119,5,4,,5
341946,29-FEB-12,28-FEB-12,Sami,,fr,76.67.141.90,deniselacroix@bell.net,15076382,000000123587749,5,5,,5
341947,29-FEB-12,28-FEB-12,Katherine,,en,74.12.89.165,ram.mckim@sympatico.ca,15083728,000000123601467,3,4,Not had the person tell me that i was on my own because they didn't know how to fix my problem but when i persisted they did find a way to solve it.,3
341948,29-FEB-12,28-FEB-12,Ravi,,en,69.159.109.176,arlington.transport@sympatico.ca,15074186,000000123584605,4,5,iN THIS CASE...NOTHING,4
341949,29-FEB-12,28-FEB-12,Karen,,en,70.30.68.119,k__rockett1@sympatico.ca,15079890,000000123579818,5,5," please reduce the monthly cost:)

 thanks you

",5
341950,29-FEB-12,28-FEB-12,Karim,,fr,65.92.143.97,gisele.lemire@sympatico.ca,15077894,000000123581162,5,5,"Pour ma situation particulière le technicien s'est très bien  occupé de mon cas. Il y avait 2 noms différents sur mon compte qu'il a réglé avec le service de facturation et m'a proposé des alternat actives sur l'utilisation de ma bande passante.
Excellent service.",5
341951,29-FEB-12,28-FEB-12,Rene Jose,,en,64.229.177.68,emilroy@sympatico.ca,15076990,000000123582452,5,5,"Nothing, Rene was excellent, solved the problem very quickly, wonderful representative for the Bell.
Adele Milroy",5
341952,29-FEB-12,28-FEB-12,Chuck,,en,76.66.133.222,balangley@sympatico.ca,15074382,000000123590183,1,1,"do not send me to Asia to get help fixing the problem
(it still is not fixed this am).  They speak fast in English  with their Asian accent and it is I'm possible to understand them. 
After yesterdays experience I would say I would not recommend Bell of that performance.",1
341953,29-FEB-12,28-FEB-12,Aida,,en,69.156.90.250,r.chmura@sympatico.ca,15083648,000000123589625,3,2,,3
341954,29-FEB-12,28-FEB-12,Uzair,,en,76.68.97.250,jm.parent@sympatico.ca,15079318,000000123589790,5,5,,5
341955,29-FEB-12,28-FEB-12,Nawel,,fr,174.91.243.15,andre.lefebvre@sympatico.ca,15073942,000000123576832,2,4,"Il n'y avait plus de service Internet disponible pour le secteur. Par contre j'ai passé 30 minutes à attendre avant qu'un technicien me réponde. Ensuite après m'avoir fait tester et réinitialiser le modem avec des rebranchements et des combinaisons de  toutes sortes on sait rendu compte que le problème était dans le secteur et pas du tout chez moi. Pour résumer, je me suis tapé 1h30 d'attente et de courbettes pour absolument rien. Non, je n'appelle pas ça du service. Désolé.",2
341956,29-FEB-12,28-FEB-12,Eddy,,en,174.95.113.93,a.bazinet@sympatico.ca,15073408,000000123594760,4,4,not much he was helpful,4
341957,29-FEB-12,28-FEB-12,Nisha,,en,184.151.115.89,todd.pippy@sympatico.ca,15085846,000000123580142,4,4,,4
341958,29-FEB-12,22-FEB-12,Manindra Velpula,,en,70.25.63.252,dannypie@sympatico.ca,15010200,000000123464276,1,1,"This tech support agent pass the bucket on my issue. He said the person looking after my issue was on break & would be back in 5 mins. Then near the end of the conversation he said it would be half an hour.

It actually turned into 1 hour before he called me back.

",1
341959,29-FEB-12,24-FEB-12,Kiely,,en,206.177.43.68,ildikog@sympatico.ca,15037228,000000123499567,2,1,"It wasn't an issue of the customer service rep. It's about an agency who has neglected any customer loyalty for the past 10 years of our service use! Charging ridiculous amounts, taking advantage of good hard working people. Having an automated robot call about a billing issue? How rude! The file was in shambles when I called, I couldn't transfer the file, no one could answer why the robot left me a message and then why the account was so messy. BUT when I asked for honesty, i end up with a 12 month 'discount' that I should've had 8 years ago, and something I specifically asked NOT to get...because in 12 months down the road we'll be in the same boat, of overcharging for mediocre service and incompetent customer service. I can't believe that we're even with Bell after these years...the pain in the ass of leaving is just not worth it. But I feel neglected, under appreciated and ripped off.",1
341960,29-FEB-12,28-FEB-12,John,,en,70.50.60.97,pmeunier@sympatico.ca,15083496,000000123600567,5,5,"Absolutely nothing.  Juan was extremely helpful, polite,professional and resolved my issue in a timely manner. ",5
341961,29-FEB-12,28-FEB-12,Rene Jose,,en,69.157.60.172,knotakare@sympatico.ca,15080244,000000123593460,5,5,,5
341962,29-FEB-12,26-FEB-12,Med Wacef,,fr,174.94.11.127,yvanj@sympatico.ca,15063474,000000123544272,5,5,Vous avez fait tout ce que vous deviez faire,5
341963,29-FEB-12,28-FEB-12,Anthony,,en,70.54.182.11,crates@sympatico.ca,15075868,000000123586384,3,4,My cell phone number had been attached to my internet line somehow and apparently there was a phantom line or something being used to link it to my home phone. It would have been nice if something like this had been caught in one of the other phone calls I've made about this situation,4
341964,29-FEB-12,28-FEB-12,Linda,,en,65.92.54.8,brahm@sympatico.ca,15074872,000000123596167,5,5,Reduce the computer interface time which delays my receipt of service.,4
341965,29-FEB-12,28-FEB-12,Arbi,,fr,74.15.112.96,y.stgermain@sympatico.ca,15086496,000000123588753,5,5,,5
341966,29-FEB-12,28-FEB-12,Pavan,,en,174.95.107.108,kmc22@sympatico.ca,15080232,000000123580503,5,5,Nothing,5
341967,29-FEB-12,27-FEB-12,Philip,,en,198.20.57.161,cardfg@sympatico.ca,15065072,000000123566798,5,5,"Very helpful, even when I didn't know exactly what he was talking about, he walked me through.",5
341968,29-FEB-12,28-FEB-12,Grace,,en,76.69.19.181,landgg@sympatico.ca,15080446,000000123593700,5,4,,3
341969,29-FEB-12,28-FEB-12,Bob,,en,70.51.249.129,fillion47@sympatico.ca,15077268,000000123587643,5,5,,5
341970,29-FEB-12,28-FEB-12,Perumalla,,en,74.14.104.71,kjoss@sympatico.ca,15080200,000000123599072,1,1,,1
341971,29-FEB-12,23-FEB-12,James,,en,65.92.100.67,gbeligan@sympatico.ca,15023028,000000123475995,5,5,,5
341972,29-FEB-12,28-FEB-12,Luis,,en,76.64.212.22,krayment@sympatico.ca,15080280,000000123580082,5,5,,5
341973,29-FEB-12,28-FEB-12,Hana,,fr,174.94.83.89,lise140@sympatico.ca,15080790,000000123589415,5,4,,5
341974,29-FEB-12,28-FEB-12,Ghaieth,,fr,70.30.236.58,astronef@sympatico.ca,15074246,000000123597973,5,5,rien,5
341975,29-FEB-12,28-FEB-12,Amine,,fr,67.68.251.131,remy.gervais@sympatico.ca,15083880,000000123593276,5,5,Tout a été fait,5
342435,28-FEB-12,27-FEB-12,Haythem,,fr,65.92.30.120,gbeaub28@sympatico.ca,15066804,000000123566189,5,4,"Il m'a suggéré internet Fibe 10 à rabais pour 3 mois ,j'ai accepté mais j'ai téléphoné car on avait augmenté ma facture de 13$.",4
342436,28-FEB-12,27-FEB-12,Herbert,,en,174.89.197.28,trahanv@sympatico.ca,15072494,000000123559663,5,3,Your person was very friendly and tried his best to resolve the issue from his end but the issue was in the bell line to my home here.,5
342437,28-FEB-12,23-FEB-12,Elmer,,en,69.42.186.70,tparmiter@sympatico.ca,15030848,000000123486717,2,1,"Fix the problem, not apply an inadequate temporary solution.",
342438,28-FEB-12,27-FEB-12,Marie,,en,64.229.169.160,yblm@sympatico.ca,15072946,000000123554090,5,5,,4
342439,28-FEB-12,27-FEB-12,Houssem,,fr,70.26.177.58,lindaouelet@bell.net,15068820,000000123561821,4,4,,3
342440,28-FEB-12,27-FEB-12,Rene Jose,,en,69.157.45.174,maria.arbuckle@sympatico.ca,15069304,000000123550681,5,4,,5
342441,28-FEB-12,23-FEB-12,Nancy,,en,74.14.65.30,dboyd2@sympatico.ca,15021650,000000123471270,5,1,"In my opinion, all of the reps that I have dealt with have been very friendly and have provided excellent service.  The thing that burns me is that back on Dec. 19th, 2011 a technician was out and checked the system.  He said that there appeared to be a problem at the pole and he would refer the problem to the ""cable guys"".  He indicated that he would call back after Christmas to see if anything has been done.  I haven't seen anyone at the pole and have not recieved a call or notice that it has been checked.
I can't understand why Bell is reluctant to put a ladder up and check the wiring.
Immediately, after completing the call on Thursday, Feb. 13, the system went down.  It was restored after ~ 1/2 hour.  I had Internet service for approximately 25% of the time over the weekend (Feb 24th, 25th & 26).  Another call on Monday Feb. 27/12 had a tech at the house and he said that the ""SLAM"" at central needed replacing.  Things have been fair since. 
How can Bell demand full payment for a service they admit cannot be provided (to far from Central)??
I would like to make you aware that the service does not improve by a long shot, I will be going to Cogeco.  I know that it is a real pain but I am getting totally frustrated!!
Again, every one I have dealt with seems to do their best, but there appears to be something inherenty wrong with your systems and for these reasons I can not answer the remaining questions!!  ",2
342442,28-FEB-12,27-FEB-12,Afroze,,en,74.14.65.30,dboyd2@sympatico.ca,15065784,000000123551052,5,,"In my opinion, all of the reps that I have dealt with have been very friendly and have provided excellent service.  The thing that burns me is that back on Dec. 19th, 2011 a technician was out and checked the system.  He said that there appeared to be a problem at the pole and he would refer the problem to the ""cable guys"".  He indicated that he would call back after Christmas to see if anything has been done.  I haven't seen anyone at the pole and have not recieved a call or notice that it has been checked.
I can't understand why Bell is reluctant to put a ladder up and check the wiring.
Immediately, after completing the call on Thursday, Feb. 13, the system went down.  It was restored after ~ 1/2 hour.  I had Internet service for approximately 25% of the time over the weekend (Feb 24th, 25th & 26).  Another call on Monday Feb. 27/12 had a tech at the house and he said that the ""SLAM"" at central needed replacing.  Things have been fair since. 
How can Bell demand full payment for a service they admit cannot be provided (to far from Central)??
I would like to make you aware that the service does not improve by a long shot, I will be going to Cogeco.  I know that it is a real pain but I am getting totally frustrated!!
Again, every one I have dealt with seems to do their best, but there appears to be something inherenty wrong with your systems and for these reasons I can not answer the remaining questions!!  ",2
342443,28-FEB-12,27-FEB-12,Mehdi,,fr,70.29.244.190,sad1@sympatico.ca,15071438,000000123558522,5,4,,5
342444,28-FEB-12,27-FEB-12,Lobna,,fr,67.68.4.213,pspry@bell.net,15070764,000000123560409,5,5,"Le service que m'a donné votre préposée
Labna est impeccable de courtoisie et de compétence. J'en suis enchantée.
Ce ne fut pas toujours le cas avec Bell
et j'ai souvent pensé changer de fournisseur.
Votre service à la clientèle s'améliore  et je vous en félicite tout en en profitant moi-même.
Je tiens à dire un merci spécial à la personne qui m'a répondu et aidée.",5
342445,28-FEB-12,27-FEB-12,Michael,,en,64.231.198.27,pavel.struhar@sympatico.ca,15070554,000000123555285,5,5,"Keep up the Good Work.
Improved Drustically.
I was Amazed.
",5
342446,28-FEB-12,24-FEB-12,Hakim,,fr,174.89.221.79,ginetteval47@bell.net,15036496,000000123506976,4,4,,4
342447,28-FEB-12,22-FEB-12,Sabha,,en,76.68.95.125,logsrus@sympatico.ca,15014014,000000123457717,1,1,"I have had a ongoing problem since the internet was hooked up. I have been patronized, mislead and lied to since the beginning. Bell knows that they cannot service this area and also knows there is a deterioated line condition.",1
342448,28-FEB-12,27-FEB-12,Rain,,en,74.14.116.45,blui@sympatico.ca,15064752,000000123553524,3,3,"Bell should train their staff better and reviewing the billing system in depth to avoid all this unnecessary charges to the customers! This type of over billing is not only wasting the customer's time, it also wasting staff time! If the customer did not review their monthly e-bill, they will be over charged for lots of money. Bell will be loosing lots of customers!",3
342449,28-FEB-12,27-JAN-12,Christopher,,en,70.49.3.70,jevon.rudder@sympatico.ca,14762432,000000122877805,1,3,actually addressed my concerens and not repeat the same mistakes four or five times. ,2
342450,28-FEB-12,18-FEB-12,Saliou,,fr,76.71.144.24,andrzejkluz@sympatico.ca,14964718,000000123368059,3,3,"jame change le prix avant consultacion avec votre cliante.SVP.tre,tre emportent !!!
Mercie,",4
342451,28-FEB-12,27-FEB-12,Zaid,,en,76.67.97.129,mebar@sympatico.ca,15069614,000000123565243,4,3,"Can I ask again about the same problem ?  Seems somewhat corrected, but there are changes from those procedures I was familiar with.  ",5
342452,28-FEB-12,27-FEB-12,Jamel,,fr,76.69.230.101,rejeanlandry@bell.net,15070998,000000123564944,5,5,,5
342453,01-MAR-12,29-FEB-12,Ali,,fr,67.68.107.169,jean.papillon@sympatico.ca,15092384,000000123606252,5,5,Ce n'est qu'au cours de cet appel que j'ai réalisé des changements à vos offres qui m'étaient avantageuses (possibilité d'achat du modem et nouvelle composition du forfait Essentiel plus). Il aurait été préférable d'avoir été mis au courant par courriel ou sur ma facture. J'aurais fait les changements bien avant.,3
342454,01-MAR-12,29-FEB-12,Thomas,,en,70.29.112.161,dhicks@sympatico.ca,15089788,000000123609543,3,3,"Allow loyal clients (over 40 Yrs) Better discounts without having to keep chasing for them
be able to print a copy of the proposed deal before agreeing to contract",3
342947,29-FEB-12,28-FEB-12,Vijayashanti,,en,174.95.56.183,lmpatoff@sympatico.ca,15080864,000000123587042,5,5,Nothing I was completely happy with Shanti.,5
342948,29-FEB-12,28-FEB-12,Moncef,,fr,65.93.156.99,roger.doyon@sympatico.ca,15084225,000000123588235,5,5,RIEN À RAJOUTER,5
342949,29-FEB-12,28-FEB-12,Jeannette,,en,70.31.20.23,mhcross@sympatico.ca,15081970,000000123584423,5,4,Not much !,5
342950,29-FEB-12,28-FEB-12,Carlton,,en,70.27.87.72,moeaton@sympatico.ca,15082314,000000123589554,3,4,"I was transfered once, to speak with another technician regarding my problem. The second technician was difficult to understand and at times I was not sure we were on the same wavelength. However after  a few tries my problem was resolved. ",3
342951,29-FEB-12,27-FEB-12,Nelly,,en,70.30.44.193,timmer2@sympatico.ca,15072406,000000123556290,1,1,"Talked to Bell rep with regards to my wireless tablet not working, she also told me it was the tablet manufacture's problem. As it turns out today the problem was rectified by a 3rd Bell Rep.",5
342952,29-FEB-12,28-FEB-12,Samantha,,en,204.101.237.139,sussher@bell.net,15085426,000000123586923,1,1,Was told three times I would be transferred to loyalty group and disconnected each time. After third attempt I gave up. Will be calling back. Hope to resolve issue.,1
342953,29-FEB-12,28-FEB-12,Crystal,,en,64.228.95.7,gary.sitzes@sympatico.ca,15077624,000000123592502,5,5,,4
342954,29-FEB-12,28-FEB-12,Youssef,,fr,76.67.190.45,francoiselecompte@sympatico.ca,15077398,000000123601606,2,1,,3
342955,29-FEB-12,28-FEB-12,Leslie,,en,174.88.21.89,izzy-007@bell.net,15078654,000000123583377,5,5,Nothing,5
342956,29-FEB-12,28-FEB-12,Sam,,en,198.103.104.11,delphine16@sympatico.ca,15076338,000000123592937,1,1,"I am disapointed in the level of proof that I have have to provide in order to increase the level of service we want for our household of Bell products.  I get the point that you are concerned bout security but to ask what the amount was on my last bill or when I paid it is a bit much.  It not something that I carry around.  Surely you can come up with a better system.  For this, I will likely move to your competitor where there is not a battery of questions asked but at the same time they manage to ensure privacy of clients information.  Perhaps you need to look at what others are doing.  You should be offering easy access to our accounts and not make it look like we have to go through police questioning!",3
342957,29-FEB-12,28-FEB-12,Med Salah,,fr,69.158.67.246,huguette.delphis@sympatico.ca,15078474,000000123587681,5,5,j ai très apprécié la personne qui m a répondu. très bon service.,5
342958,29-FEB-12,28-FEB-12,Elijah,,en,198.103.104.11,mike.haerkens@sympatico.ca,15082082,000000123600364,5,,wait time to speak to technician was way too long,3
342959,29-FEB-12,28-FEB-12,Pamela,,en,70.29.67.164,jgt.orders@sympatico.ca,15079214,000000123591721,5,5,"Pamela, was wonderful and took care of my problem. Was very clear and this was the first time in years I receives excellent service from Bell Canada.  However she then transferred me to the Loyality department to find out about my home service bill, and Shawn disconnectd on me and never called me back.  I had called Sam from this department a few weeks ago who was to make adjustments to my account it was not done.  After being on the phone for over 45 minutes he hang up, and no one called me back.  I have put two request to the VP's office no call...however this call today regarding my internet problem....Pamela was amazing, I mean amazing.  Wish she could look after my account such a great person to deal with.  So get more people like Pamela to work in the Loyality department, because still waiting to get my problem solve..Over two weeks now.  Wish I could recomment Bell to others, but need the other department to get their act together.",3
342960,29-FEB-12,28-FEB-12,Ghorden,,en,76.69.133.122,tasics@sympatico.ca,15085610,000000123599109,5,4,,5
342961,29-FEB-12,28-FEB-12,Martin,,en,184.145.85.89,w.ko@sympatico.ca,15086220,000000123592548,5,3,,5
342962,29-FEB-12,28-FEB-12,Ines,,fr,76.67.156.98,mossphil@sympatico.ca,15082400,000000123577261,5,5,Diminuer le temps d'attente pour obtenir un représentant. Quarante minutes d'attente c'est beaucoup trop long.,3
342963,29-FEB-12,28-FEB-12,Welid,,fr,70.29.170.99,mimidrapeau@sympatico.ca,15082156,000000123594229,5,5,,3
342964,29-FEB-12,28-FEB-12,Snehalatha,,en,74.14.27.19,m.panich@sympatico.ca,15081156,000000123580379,5,5,Nothing. The technician diagnosed my problem very quickly and had the defective part sent out and it arrived within 24 hrs!!!,5
342965,29-FEB-12,28-FEB-12,Aria,,en,70.31.123.14,ksevans@sympatico.ca,15080312,000000123589899,5,5,,5
342966,29-FEB-12,28-FEB-12,Karen,,en,67.70.154.26,david88_cheng@sympatico.ca,15076210,000000123578948,4,4,,4
342967,29-FEB-12,27-FEB-12,Chantal,,en,65.93.221.199,pcshaw_41@sympatico.ca,15070566,000000123553224,3,3,,3
342968,29-FEB-12,27-FEB-12,Catherine,,en,192.75.88.232,cltran@sympatico.ca,15065454,000000123555425,5,5,None whatsoever,5
342969,29-FEB-12,28-FEB-12,Claudia,,en,184.145.168.202,candiac.carl@sympatico.ca,15075134,000000123581071,5,5,nothing,4
342970,29-FEB-12,26-FEB-12,Manoj Sandra,,en,67.71.7.45,rimmerbp@sympatico.ca,15061810,000000123539165,4,4,Nothing really other than allowing the tech to upgrade our service so we could have different signatures/email.,4
342971,29-FEB-12,24-FEB-12,Partha,,en,216.121.187.137,khaverkamp@sympatico.ca,15038822,000000123505354,4,5,"The person was very helpful and polite.  However, when my contractis upon June 8, 2012 I will be looking else where do to the high cost.",1
342972,29-FEB-12,28-FEB-12,Sowmya,,en,174.91.112.235,simran1i@sympatico.ca,15085002,000000123579296,4,3,"Yesterday she has solved my email problems. I had to go out of town. Today in returning not one single email was in my inbox. I had to get to you again. This time Orlando showed me what todo, if mail is not downloaded automatically... (It should go by itself, I think. But apparently I am wrong...). E.D.",4
342973,29-FEB-12,28-FEB-12,Mike,,fr,76.71.198.198,timousse01@bell.net,15085798,000000123585079,4,4,,4
342974,29-FEB-12,28-FEB-12,Mohammed,,en,70.31.94.107,trickeys@sympatico.ca,15085942,000000123582904,5,5,Not one thing!!!,5
342975,29-FEB-12,26-FEB-12,Maria,,en,174.89.197.115,edvanrengen@sympatico.ca,15057626,000000123536027,5,5,not much I can't think of anything. Maria was very efficient,5
342976,29-FEB-12,28-FEB-12,Bry,,en,65.95.8.149,don_harris50@sympatico.ca,15076628,000000123577503,4,5,given more options,5
342977,29-FEB-12,27-FEB-12,Med Karim,,fr,70.49.70.137,baryan@sympatico.ca,15064498,000000123563616,5,5,"Med Karim a fait l'impossible pour régler mon problème d'Internet, mais n'a pas réussi. Il m'a référé un technicien qui a réglé le problème. MERCI.",5
342978,29-FEB-12,28-FEB-12,Alexander,,en,174.95.201.71,fcaulfield@sympatico.ca,15077226,000000123598396,5,5,"The person i talked to had to ask somebody elso about the problem, i would have preferred it if the same person had the answer to my problem. but my problem was well thaken care of.",5
342979,29-FEB-12,28-FEB-12,Nizar,,fr,76.68.151.165,gerardp@bell.net,15077764,000000123592108,5,5,,4
343458,28-FEB-12,23-FEB-12,Tyrone,,en,74.14.65.30,dboyd2@sympatico.ca,15021648,000000123472685,5,1,"In my opinion, all of the reps that I have dealt with have been very friendly and have provided excellent service.  The thing that burns me is that back on Dec. 19th, 2011 a technician was out and checked the system.  He said that there appeared to be a problem at the pole and he would refer the problem to the ""cable guys"".  He indicated that he would call back after Christmas to see if anything has been done.  I haven't seen anyone at the pole and have not recieved a call or notice that it has been checked.
I can't understand why Bell is reluctant to put a ladder up and check the wiring.
Immediately, after completing the call on Thursday, Feb. 13, the system went down.  It was restored after ~ 1/2 hour.  I had Internet service for approximately 25% of the time over the weekend (Feb 24th, 25th & 26).  Another call on Monday Feb. 27/12 had a tech at the house and he said that the ""SLAM"" at central needed replacing.  Things have been fair since. 
How can Bell demand full payment for a service they admit cannot be provided (to far from Central)??
I would like to make you aware that the service does not improve by a long shot, I will be going to Cogeco.  I know that it is a real pain but I am getting totally frustrated!!
Again, every one I have dealt with seems to do their best, but there appears to be something inherenty wrong with your systems and for these reasons I can not answer the remaining questions!!  ",2
343459,28-FEB-12,27-FEB-12,Christopher,,en,74.14.45.208,thomas_dean416@sympatico.ca,15072370,000000123557902,5,5,My call was about renting your modem @ $4.95/m or purchasing one. I found I could use your modem for a one time charge of less than $50.00. This option should have been offered when the modem was first supplied.,3
343460,28-FEB-12,27-FEB-12,Mir,,en,65.92.15.219,brignell@sympatico.ca,15064930,000000123559293,4,3,,4
343461,28-FEB-12,27-FEB-12,Med Waheb,,fr,70.29.198.180,nlongtin@sympatico.ca,15070216,000000123560476,4,5,Difficulté a bien comprendre la personne qui me parle,5
343462,28-FEB-12,27-FEB-12,Salvador,,en,70.53.29.47,gppconsult@sympatico.ca,15067020,000000123561976,4,1,,3
343463,28-FEB-12,25-FEB-12,Pierre,,en,184.146.140.140,nbwebb@sympatico.ca,15052216,000000123526146,4,4,,4
343464,28-FEB-12,17-FEB-12,Mariem,,fr,184.151.127.144,c.gravel@sympatico.ca,14952802,000000123348055,4,5,Avoir la bonne information dès mon premier appel. ,4
343465,28-FEB-12,25-FEB-12,Radhika,,en,70.24.95.210,rogermeinzinger@sympatico.ca,15053392,000000123521775,5,5,do not use mobile phone to send text as i do not have one as i was trying for 3 weeks to get my wifes E mail un blocked she had no E mail for the month of Feb Iwould like A credit barbmein@sympatico.ca is the acount,1
343466,29-FEB-12,24-FEB-12,Med Hedi,,fr,184.144.179.55,yann.caron@sympatico.ca,15045396,000000123508910,1,1,"Je ne comprend pas pourquoi on doit perdre 40 minutes de notre temps a se faire dire de brancher et débrancher 3 et 4 fois la même chose.  le technicien fini par me faire perdre patience et j'abdique de recevoir un cordon d'alimentation.  Résultat ce n'est pas le bon cordon pour le modele de modem.  apres avoir passé un deuxieme appel ou on veut m'envoyer encore une fois un cordon mais cette fois ci le bon je dois m'obstiner 10 autres minutes pour avoir un kit de modem complet pour éviter que je sois pénalisé de mon internet un autre 3 jours si ca ne fonctionne pas.  

Comment peut-on traiter un client comme ça?

le protocol de  base est-il réévaluer?

Y a-t-il quelqu'un qui contrôle les coûts de 2 envoie de puro plus un cordon qui ne fonctionne pas et un technicien a 20$ de l'heure?  surement pas parce que vos service coûte de plus en plus chère et en plus d'être frustré c'est le client à qui on refile la facture en bout de ligne.

quand vous voyez que le client a le même appareil depuis 3 ans ne perdez pas votre temps envoyez un nouveau kit vous aller économiser et moi aussi. 

Si je n'étais en pleine recherche d'emploi et que mon adresse courriel @ sympatico n'était pas en circulation je vous faisais débranché dans le même 12 heures pour aller avec votre compétiteur.

C'est désolant de voir toute l'argent en marketing que vous mettez pour aller chercher de nouvelle part de marché, et de voir comment vous rendez la vie pénible à vos clients revoyé votre stratégie de conservation de clientèle pendant qu'il est encore temps.  ",1
343467,01-MAR-12,28-FEB-12,Tera,,en,174.94.20.216,a.kadoury@sympatico.ca,15073432,000000123600793,5,5,,5
343468,01-MAR-12,28-FEB-12,Adnen,,fr,184.144.218.203,sevyd@sympatico.ca,15084816,000000123584071,1,1,"pour vous informer de ce qui s'est passé cette journée. Veillez me téléphoner et je formulerai une plainte en bonne et due forme. Car la personne qui m'a répondu M.Dominique et son 2e Ligne M.Rami furent très très impolis et cela je ne l'accepte pas. 
je suis en attente de votre appel M.John DiNardo 
Vice-président 
Expérience client 
Bien à vous.",1
343469,01-MAR-12,28-FEB-12,Ashok,,en,174.95.106.209,r.sheppard@sympatico.ca,15083664,000000123599708,5,5,,5
343470,01-MAR-12,29-FEB-12,Monica,,en,70.26.51.224,don.g.levy@sympatico.ca,15089984,000000123621141,1,1,communication between your business office and your technical/installation people are horrible - we sat here all day waiting for an installer who never showed up and blamed it on your business office and further said I had to sort it out !!!,1
343471,01-MAR-12,29-FEB-12,Yosimar,,en,174.95.142.42,tarpegasus@sympatico.ca,15098856,000000123605150,4,4,,4
343472,01-MAR-12,29-FEB-12,Rebeca,,en,50.113.243.11,hedy.fordham@sympatico.ca,15091612,000000123623115,5,4,Rebecca did a very good job,4
343473,01-MAR-12,29-FEB-12,Mudilyar,,en,174.89.16.5,dlmacphee@sympatico.ca,15089922,000000123604817,5,5,nothing,5
343474,01-MAR-12,29-FEB-12,Mike,,en,174.91.50.193,mkalushner@sympatico.ca,15095488,000000123608545,4,4,,4
343475,01-MAR-12,29-FEB-12,Elvis Francisco,,en,69.159.187.232,henk.bruggink@sympatico.ca,15091654,000000123613576,4,5,Some difficultycommunicating with technicician ,4
343476,01-MAR-12,29-FEB-12,Isabelle,,en,70.30.72.4,maykelly@sympatico.ca,15095034,000000123615712,5,3,My issues with the monthly cost for services were addressed and I am going to try this new package for awhile. The issue about the equipment was not addressed because that is another department and I will have to solve it seprately. I will have to talk to someone about the eqipment before I am completely satisfied.,3
343477,01-MAR-12,29-FEB-12,Med Hedi,,fr,174.92.178.122,rochagnon@sympatico.ca,15097440,000000123615595,5,5,,5
343478,01-MAR-12,29-FEB-12,Wael,,fr,65.93.185.165,perso10@sympatico.ca,15096516,000000123611988,4,2,,1
343479,01-MAR-12,29-FEB-12,Edward,,en,65.95.22.80,vicki.taylor@sympatico.ca,15099402,000000123625360,5,5,,5
341976,28-FEB-12,27-FEB-12,Kira,,en,74.14.154.253,rfilkin@sympatico.ca,15071034,000000123560382,5,5,,5
341977,28-FEB-12,26-FEB-12,Maria,,en,70.49.109.38,rudiger@bell.net,15062040,000000123539895,5,5,,5
341978,28-FEB-12,22-FEB-12,Wayne,,en,70.24.208.81,diwilson@sympatico.ca,15010528,000000123442936,4,4,"Do you have any idea how frustrating it is to resolve issues with Bell when it seems as if you are dealing with three or more separate companies - Phone, Internet, Television?  If you could stop trying to bamboozle the public perhaps you would be able to concentrate on a comprehensive customer care program.
Regarding the agent I dealt with, he was great, however the problem which I originally called about was caused by one of your employees who said she would call me back within 24 hours but who never did.  Now that is crap service and yes I have a name if you so wish.
Regarding the next question, NO I WOULD NOT RECOMMEND BELL TO ANYONE, and that answer is stems from the shoddy customer care service provided the majority of the time.",1
341979,28-FEB-12,24-FEB-12,Basker,,en,174.92.93.165,****************************,15035756,000000123507150,4,4,,4
341980,28-FEB-12,25-FEB-12,Awatef,,fr,70.30.199.162,karmen@sympatico.ca,15050422,000000123526821,3,4,ne pas me prendre pour un client de acquis. Traiter vos clients comme s'il serait toujours de nouveau client. Cela éviterait de devoir toujours devoir vous contacter pour réduire notre facture. ,3
341981,28-FEB-12,26-FEB-12,Mohammed,,en,76.70.117.165,wsdaer@sympatico.ca,15063386,000000123543592,2,3,"Initial service tech for computer issue was great and issue resolved. Then passed on to higher level service department as Internet speeds are still low after upgrades. I have now called in 4 times and had 3 different techs visit my house (meaning incurred out of office time / personal time) and the same issue exists. I have explained the situation to each ""higher level"" tech support and it is still not resolved as it appears to be a cabling issue outside the home and each time I have explained this along with the technicians notes. Each call involves roughly a 1 hr process and is getting increasingly frustrating",1
341982,28-FEB-12,25-FEB-12,Youssef,,fr,69.157.181.189,serge.lefrancois@sympatico.ca,15053778,000000123526687,5,5,Tout était parfait.,5
341983,28-FEB-12,21-FEB-12,Christine,,fr,184.145.188.48,lauriecote1950@bell.net,15001174,000000123437996,4,5,"Je n'ai pas vraiment d'idée car c'est tellement technique ce qu'il y avait à faire et moi, je suis pas habilité à ce stade-là.",5
341984,29-FEB-12,25-FEB-12,Krishidhar,,en,76.68.47.130,gpirk@sympatico.ca,15036646,000000123516886,5,5,"nothing. my compliments to Jamie who showed infinite patience with my bumbeling and tried several different methods to get me back on line.  all I can say CONGRATILATIONS, WELL DONE! JAMIE",5
341985,29-FEB-12,23-FEB-12,Vijay,,en,184.151.63.140,gisele.johnson@sympatico.ca,15023224,000000123472147,1,1,I was cut off during my explanations to your representative as to why I could not keep my same e-mail address after I had bought my turbo. This has been an issue with Bell since the end of January. I should not have to pay for my dial-up bill. I am in the process of transfering all my messages from sympatico to hotmail because of this issue which cannot be resolved by your operators.,1
341986,29-FEB-12,24-FEB-12,Thomas,,en,64.229.228.42,biglog@sympatico.ca,15033134,000000123505338,5,3,"Thomas was very attentive-the necessary resolutions were out of his control-your system could not break the existing expired loyalty phone 2 year contract--we were on the phone for 45 minutes that Friday-he did his best to assure me that when I phone in on Monday everything should be up and running to code--Your staff member was excellent, the necessary service was not.",4
341987,29-FEB-12,21-FEB-12,Leni,,en,174.95.202.35,roman.charak@sympatico.ca,15004976,000000123426205,4,4,,3
341988,29-FEB-12,27-FEB-12,Edwin,,en,65.95.191.137,skylight@sympatico.ca,15071846,000000123559306,5,5,Given the confusion about two PVRs I think Edwin did GREAT!!  He was very appreciative of the fact that he put me on hold so many times.  And apologized for doing so.  I thought that was very respectful and considerate.  Excellent work!!,5
341989,29-FEB-12,28-FEB-12,Med Wacef,,fr,65.95.73.134,alubertdall@sympatico.ca,15073855,000000123584685,4,5,,5
341990,29-FEB-12,28-FEB-12,Snehalatha,,en,184.147.39.73,marleneb@sympatico.ca,15081578,000000123589087,5,5,N/A,5
341991,29-FEB-12,27-FEB-12,Elyes,,fr,76.68.174.7,yvettepoirier@sympatico.ca,15073020,000000123565108,5,5,,5
341992,29-FEB-12,27-FEB-12,Behia,,fr,76.68.174.7,yvettepoirier@sympatico.ca,15073018,000000123550607,5,5,,5
341993,29-FEB-12,28-FEB-12,Manoranjith,,en,76.68.122.19,m-pdobronyi@sympatico.ca,15081108,000000123601725,4,4,Billing office could be open later.,4
341994,29-FEB-12,28-FEB-12,Luis,,en,74.12.46.29,whataclassylady@sympatico.ca,15086344,000000123598341,5,5,clone this guy,5
341995,29-FEB-12,28-FEB-12,Geetha,,en,69.158.16.157,cmallorymunk@sympatico.ca,15075728,000000123580410,3,4,"The Bell representative did not seem to listen to what I was saying during the call. I would explain what was happening and then he would ask or suggest something that would make it clear that he was not listening to what I had just told him. In the end the problem I was having was resolved , but it was a frustrating experience !",3
341996,29-FEB-12,28-FEB-12,Florence,,en,184.151.63.167,bryan.moorcroft@sympatico.ca,15075012,000000123597528,5,4,"stop saying the work ""ok"" in the middle and at the end of each sentence. It's hard enough to understand what they are saying anyways",4
341997,29-FEB-12,28-FEB-12,Yassine,,fr,70.51.201.47,cloutier.richard@sympatico.ca,15075716,000000123588000,5,5,,5
341998,29-FEB-12,24-FEB-12,Med Anouar,,fr,67.68.210.228,miklostakacs@sympatico.ca,15040736,000000123506557,5,5,,3
341999,29-FEB-12,28-FEB-12,Shinoj,,en,74.15.96.77,artmarsha@bell.net,15074212,000000123589722,5,5,IF YOU HAD NOT PUT ON MY BILL CHARGES FOR PHONE AND TV FOR MOVING MY SERVICES TO A NEW LOCATION AFTER BEEING TOLD THERE WAS NO CHARGE S THERE WOULD HAVE BEEN NO PROBLEM AT ALL,4
342000,29-FEB-12,28-FEB-12,Ashish Prabhu,,en,174.91.99.163,shepsiandmelmo@sympatico.ca,15084922,000000123589878,5,5,nothing............ my rep was very patient with me and very explicit in guiding me to do the connection!,5
342001,29-FEB-12,28-FEB-12,Estephania,,en,67.70.3.182,coopkc4@sympatico.ca,15075798,000000123582853,5,5,not one thing!,5
342002,29-FEB-12,28-FEB-12,Welid,,fr,64.228.78.75,michel_landry6@sympatico.ca,15082038,000000123581498,5,5,,5
342003,29-FEB-12,28-FEB-12,Ingrid,,en,174.91.96.110,nsingha99@sympatico.ca,15082904,000000123583666,4,4,,4
342004,29-FEB-12,28-FEB-12,Claudia,,en,74.14.45.229,vasso23@sympatico.ca,15086092,000000123580049,5,5,,5
342005,29-FEB-12,28-FEB-12,Tracy,,en,64.229.50.225,anthony.thomson@sympatico.ca,15074116,000000123593387,5,5,"Really, my only complaint was the horrible sound quality -- crackly, distorted -- of the music when I was put on hold. It does not speak well for your technology!",3
342006,29-FEB-12,28-FEB-12,Edwin,,en,69.158.3.4,pjfoster@sympatico.ca,15083470,000000123586964,5,4,,4
342455,01-MAR-12,23-FEB-12,Sabha,,en,74.198.9.228,dave.bibby@sympatico.ca,15021562,000000123488202,1,1,I was on the phone on hold for an hour and 15 minutes no exaggeration,3
342456,01-MAR-12,29-FEB-12,Calvin,,en,74.14.146.75,ty566@bell.net,15099284,000000123618347,,,I did not call at 6:00 on Feb 29 about my internet service.  I called at about 2:00 regarding my home phone and internet was mentioned but that was the extent of it.  If you want to improve my experience you could increase the speed of my internet.  Thank You,
342457,01-MAR-12,29-FEB-12,Serina,,en,69.158.82.21,jimrousseau@bell.net,15092608,000000123603505,1,1,"A number changes were made to my Mac Book by your Tech person that have rendered it almost useless..!! I am very upset with your so called Tech Support...they were supposed to call back and did not. I am left with a damaged MacBook Pro...very upset here...VERY dissatisfied with so called ""Bell Support""...!!!!",2
342458,01-MAR-12,29-FEB-12,Liza,,en,69.157.162.13,ron.whiteley@sympatico.ca,15097510,000000123604599,5,5,nothing,5
342459,01-MAR-12,29-FEB-12,Jeff,,en,67.70.17.201,d.mitchell@sympatico.ca,15089320,000000123607601,5,5,"Can't think of a thing. The Bell rep I spoke to was not only pleasant and efficient, but set about making sure that I had the Sympatico seervice I needed, no more and no less. Thanks.",5
342460,01-MAR-12,28-FEB-12,Jay,,en,174.92.68.199,msetliff@bell.net,15082506,000000123593651,5,5,,5
342461,01-MAR-12,28-FEB-12,Bedre,,en,68.228.29.226,jeancabel@sympatico.ca,15079068,000000123582188,5,5,"There was nothing that could have been better than the reatment I received from Smitha.
Thanks",5
342462,01-MAR-12,29-FEB-12,Mohamed,,en,65.92.208.122,kenneth.mclaren@sympatico.ca,15093474,000000123611153,5,5,Let me know that the problem was with my internet billing.,5
342463,01-MAR-12,29-FEB-12,Silvia,,en,69.157.162.13,ron.whiteley@sympatico.ca,15097512,000000123606418,5,5,"Nothing  -  As a BCE shareholder, I'm more than satisfied with your service...",5
342464,01-MAR-12,29-FEB-12,Salvador,,en,74.12.96.248,parwood@sympatico.ca,15096312,000000123609395,5,5,,5
342465,01-MAR-12,26-FEB-12,Houcem,,fr,67.70.50.144,h.bourque@sympatico.ca,15058392,000000123535849,3,2,"Recevoir, le retour d'appel m'indiquant le résultat de sa recherche sur l'inspection de la ligne par lui ou le technicien à qui il a transféré l'appel.
Je suis demeuré à la maison pour attendre le résultat...
Le lendemain, j'ai dû placer un nouvel appel, pour réexpliquer mon problème pour céduler la visite du technicien ,pour venir changer mon modem.",3
342466,01-MAR-12,29-FEB-12,Mohd,,en,76.69.136.18,simmos@sympatico.ca,15098252,000000123623787,3,1,Provide the service that I am paying for.,1
342467,01-MAR-12,29-FEB-12,Srivenkatesh,,en,50.101.224.183,jdanstey@sympatico.ca,15092336,000000123607014,5,5,Nothing. Everything was resolved in record time. He even doubled checked to make sure everything was working properly.,5
342468,01-MAR-12,27-FEB-12,Carolina,,en,69.159.109.56,cat.white@sympatico.ca,15065150,000000123554919,5,5,totally satisfied,5
342469,01-MAR-12,28-FEB-12,Emmanuelle,,fr,174.92.164.235,rgbrideau@sympatico.ca,15083920,000000123580976,5,5,J'ai déjà eu des problèmes avec votre service mais avec Emmanuelle tout s'est déroulé parfaitement,5
342470,01-MAR-12,29-FEB-12,Rudys,,en,65.95.126.44,bob.magloughlen@sympatico.ca,15088204,000000123611423,5,5,,5
342471,01-MAR-12,29-FEB-12,Mohammed Tausif,,en,174.92.73.178,nilgiri.acres@sympatico.ca,15095982,000000123608092,5,5,"
          NOTHING!!!",5
342472,01-MAR-12,29-FEB-12,Mathieu,,en,174.95.88.190,4nbc@sympatico.ca,15086744,000000123613663,4,3,I may let you know after the whole problem is resolved.,4
342473,01-MAR-12,29-FEB-12,Hamdi,,fr,70.26.191.220,daniel.proteau@sympatico.ca,15089408,000000123606970,5,5,,5
342474,01-MAR-12,29-FEB-12,Zahid Ahmed,,en,69.159.109.142,jim.scott1@sympatico.ca,15092590,000000123608265,4,3,,5
342475,01-MAR-12,28-FEB-12,Andrea,,en,174.89.193.70,smi714@sympatico.ca,15085094,000000123578514,5,5,,5
342476,01-MAR-12,29-FEB-12,Bernard,,en,216.209.119.31,tgskimming@sympatico.ca,15098926,000000123626981,3,3,Have the person(s) speak in a good and clear  Canadian English accent without a accent of a foreign country.,2
342477,01-MAR-12,24-FEB-12,Ammar,,fr,70.53.184.144,diabe@sympatico.ca,15035026,000000123506650,5,4,,5
342478,01-MAR-12,29-FEB-12,Wassim,,fr,70.30.253.188,jocelynecaumartin@bell.net,15092784,000000123622320,5,5,Le technicien était très poli  et courtois et a résolu le problème.,5
342479,01-MAR-12,29-FEB-12,Denise,,en,50.101.107.238,raymond_55@sympatico.ca,15097066,000000123607469,5,5,Nothing,5
342480,01-MAR-12,29-FEB-12,Fathi,,fr,76.67.157.50,elaine.couture@sympatico.ca,15090324,000000123611352,5,5,,5
342481,01-MAR-12,29-FEB-12,Mario,,en,70.51.157.109,wambas1@sympatico.ca,15099530,000000123614105,5,5,Your technician was efficient got the phones going.,5
342482,01-MAR-12,29-FEB-12,Ana,,en,76.64.120.16,roperkaren@sympatico.ca,15097520,000000123616359,5,5,Nothing it was good,5
342483,01-MAR-12,29-FEB-12,Patrick,,en,174.89.133.233,elliottj@bell.net,15090372,000000123609148,3,2,,2
342484,01-MAR-12,29-FEB-12,Melvin,,en,174.92.107.25,netdiva@bell.net,15095902,000000123625073,5,5,Nothing. Everything was resolved.,5
342485,01-MAR-12,29-FEB-12,Amine,,fr,70.52.7.187,ppfortier@sympatico.ca,15096786,000000123606474,5,4,,4
342486,01-MAR-12,28-FEB-12,Zee,,en,50.101.252.97,bk.cruess@sympatico.ca,15074714,000000123587361,5,5,I have never receiced better customer care than this from anyone at Bell. what ever you are changing keep it up please.,3
342487,01-MAR-12,29-FEB-12,Ali,,en,24.139.3.213,picton.realestate@sympatico.ca,15096624,000000123611072,1,1,"Not hung up on me. Not kept me on the phone for 1 1/2 hours!!! Not transferring me 4 times, and NOT cutting off my 10 hours of dial up attached to my high speed account which I specifically said NOT to. I am now on the phone with Bell again today to resolve the issue and it has been 45 minutes so far, transferred 3 times already. This is disgusting service!!!!! The right hand does not know what the left hand is doing!",1
342488,01-MAR-12,29-FEB-12,Kevin,,en,174.94.57.212,lthurnell@sympatico.ca,15094250,000000123609800,5,5,I don't Know?,5
342489,01-MAR-12,29-FEB-12,Ericka,,en,99.245.59.195,spartan@bell.net,15098426,000000123610254,5,5,,5
342490,01-MAR-12,29-FEB-12,Nadia,,fr,76.68.183.131,mourad.bouteraa@sympatico.ca,15095656,000000123608393,5,5,,5
342491,01-MAR-12,29-FEB-12,Preethi,,en,65.92.12.27,seiko@sympatico.ca,15098042,000000123611341,4,4,,4
342492,01-MAR-12,29-FEB-12,Rufus,,en,207.219.69.175,supercote@sympatico.ca,15098674,000000123618551,1,2,"Don't blame the customer 
Don't steal my money 
Don't offer garbage service
Hire reps that KNOW WHAT THEY ARE DOING
allow reps acces to information so I don't have to be transferred to 3 people",1
342980,29-FEB-12,28-FEB-12,Sai,,en,174.92.76.197,dbwinkler@sympatico.ca,15076254,000000123591663,4,4,"very helpful this time, but other times I would of apprecated being told the truth regarding our internet service instead of the reps telling us to continually upgrade, and we needed this and that instead of telling us the truth that we just don't have the service available in our area. I am satified that outcome was possitive.
",4
342981,29-FEB-12,28-FEB-12,Ali,,en,65.92.215.70,tnisic@bell.net,15085840,000000123578595,4,4,,4
342982,29-FEB-12,27-FEB-12,Duncan,,en,65.95.141.113,usha@bell.net,15072594,000000123559433,5,5,Spent less time with automatic voice mail. There is an option to reset pwd on AVM. On choosing that option it tells you that it is not working....makes the whole process worse.,5
342983,29-FEB-12,28-FEB-12,Chat,,en,67.68.6.143,mikewozniak@sympatico.ca,15082126,000000123600927,5,5,nothing,5
342984,01-MAR-12,29-FEB-12,Alisia,,en,50.101.56.91,thorbeast@sympatico.ca,15099028,000000123618750,5,5,,5
342985,01-MAR-12,29-FEB-12,Nawel,,fr,70.48.109.151,richard.roy@sympatico.ca,15097242,000000123608375,5,5,rien,5
342986,01-MAR-12,29-FEB-12,Milo,,en,66.78.113.155,huguette.white@sympatico.ca,15091830,000000123617271,1,1,Solved the lack of service at home which is now over a week.,1
342987,01-MAR-12,29-FEB-12,Hamdi,,fr,64.229.128.221,bob69@sympatico.ca,15088206,000000123606616,5,4,tout étais parfait comme a votre habitude. Merci,5
342988,01-MAR-12,28-FEB-12,Edwin,,en,70.26.40.97,gewilson@sympatico.ca,15077792,000000123584951,4,4,,4
342989,01-MAR-12,29-FEB-12,Sondes,,fr,64.229.128.221,bob69@sympatico.ca,15088208,000000123609525,5,4,tout étais parfait comme a votre habitude. Merci,5
342990,01-MAR-12,27-FEB-12,Mohammed,,en,70.27.59.248,johjo@bell.net,15068006,000000123564490,5,4,nothing,5
342991,01-MAR-12,29-FEB-12,Islem,,fr,206.55.94.130,martin1.gilbert@sympatico.ca,15094880,000000123612583,5,4,j'ai du faire 3 demandes pour le meme problème ,3
342992,01-MAR-12,27-FEB-12,Med Ramzi,,fr,70.29.242.191,daillac@sympatico.ca,15065628,000000123555545,2,3,"Votre technicien, très aimable et dévoué, à résolu le premier problême de réétablir la connexion de mes courriels sortant avec Microsoft Outlook. Ça a pris environ une demi-heure. Il n'a pu répondre adéquatement à mes deux autres questions et j'ai manqué de batterie sur mon appariel téléphonoque main libre à cause du délais.",
342993,01-MAR-12,29-FEB-12,Daniella,,en,174.93.9.51,mkkarlik@bell.net,15095496,000000123625955,4,4,"The eachnician was prepared, & solved my computer problem",4
342994,01-MAR-12,29-FEB-12,Mahesh,,en,74.15.36.122,tmbiggs@sympatico.ca,15099106,000000123609617,1,1,fixed the problom,1
342995,01-MAR-12,26-FEB-12,Hanen,,fr,64.229.128.34,preeves@sympatico.ca,15061552,000000123535737,2,4,"Vous avez expédié l'adaptateur AC de remplacement pour le modem bell à la mauvaise adresse.  Avec mon numéro de téléphone, vous auriez du avoir mon adresse du 971 de Larochelle, Boucherville (QC)J4B5G3. Vous l'avez expédié plutôt à l'adresse suivante: 4553 rue Garnier Montreal H2J3S6, QUI N'EST PAS MON ADRESSE. J'ai du aller récupérer cet envoi, donc payer le gaz et le temps pour aller le récupérer.",
342996,01-MAR-12,29-FEB-12,Ashfaq,,en,74.14.37.83,wjwood3@sympatico.ca,15099678,000000123607591,5,4,,3
342997,01-MAR-12,29-FEB-12,Amine,,fr,70.24.198.132,roger.lambert076@sympatico.ca,15097470,000000123606921,3,4,moins d'erreurs sur les factures,2
342998,01-MAR-12,28-FEB-12,Suzon,,en,207.164.171.148,sendi1@sympatico.ca,15084766,000000123585839,5,5,"no, I dealt with 4 people in total to resolve my problem and they were all great and had great customer service skills.",4
342999,01-MAR-12,29-FEB-12,Med Mehrez,,fr,174.88.87.5,gilles.godon043@sympatico.ca,15091170,000000123619665,5,5,,5
343000,01-MAR-12,27-FEB-12,Loyda,,en,70.27.81.107,horsthintz@sympatico.ca,15067322,000000123559454,4,3,,
343001,01-MAR-12,29-FEB-12,Adam,,en,69.158.180.113,paul964@sympatico.ca,15096402,000000123619860,4,4,offered me the proper price on internet without me calling to request to cancel. i was paying 49.00 for a service that now is costing me 28.00. ,2
343002,01-MAR-12,29-FEB-12,Ali,,en,64.231.199.87,ross.toms@sympatico.ca,15097548,000000123616408,4,5,Customer Care Rep could not take over my Internet for some reason - kept encountering error. Probably would have expedited process if he could have been in control of my computer.  As it was we had delays because we were probably discussing different versions of Outlook so my screens were not the same as what he was expecting.  Eventuall we got aligned and then things started to click positively.,5
343003,01-MAR-12,29-FEB-12,Andre,,en,70.27.86.23,bvhengravers@sympatico.ca,15088426,000000123617318,5,5,,4
343004,01-MAR-12,29-FEB-12,Nadine,,en,65.93.34.15,rdarthurs@bell.net,15097108,000000123612846,5,4,"She listened, was attentive, helped me resolve my problem. Friendly and smiled. (You can here a smile in a persons voice). This is important to me because I knew she wanted to help and and she did so. She did not speak in a  monotone voice like many other reps do, making one feel you're interupting them, or worse, make you feel stupid.   ",5
343005,01-MAR-12,29-FEB-12,Kanchumarthi,,en,76.64.68.199,ed.wicks@sympatico.ca,15090250,000000123608811,4,5,"Reduce redundancy - giving the same information more than once, but to different people",4
343006,01-MAR-12,23-FEB-12,Kristen,,en,70.31.188.174,rglen@sympatico.ca,15028828,000000123477163,5,5,Everything was 100%!,5
343007,01-MAR-12,21-FEB-12,Karthika,,en,70.27.67.190,izzy.dizzy1948@sympatico.ca,14999306,000000123434428,1,1,,2
343008,01-MAR-12,24-FEB-12,Suresh,,en,70.31.49.8,fpmoney@sympatico.ca,15035976,000000123504452,3,2, Suresh was very helpful and then needed to refer me to a supervisor. I was reporting a land line phone call from Sitel re my not getting the speed I should have and offering to send a Bell technician. I was concerned and asked for a Bell contact. Jamie at Sitel had told to call 310-BELL and ask for Loyalty dept. I decided to contact a Bell technician and ask if the phone call was legitimate. Suresh had me check the speedtest.net site and discovered the download speed was 3.44 Mbps. He referred me to a supervisor who did some checks and was going to call me back. I have not had a call back and the download speed has varied from 6.55 to a high of 8.86 (and once a low of 1.86). On recent tests it has been around 7.27. I understand that I am paying for a speed of 10Mbps.,
343009,01-MAR-12,27-FEB-12,Sonia,,fr,70.49.60.42,yoland.pilon@sympatico.ca,15072966,000000123556520,5,5,,4
343010,01-MAR-12,28-FEB-12,Jose,,en,70.50.57.254,monicadoyle@sympatico.ca,15082338,000000123579561,5,5,"Nothing
",5
343011,01-MAR-12,29-FEB-12,Sana,,fr,64.229.74.60,gillesleveille@sympatico.ca,15091180,000000123613570,4,4,,4
343480,28-FEB-12,24-FEB-12,Sam,,en,216.208.50.111,vansickle13@sympatico.ca,15044910,000000123516656,3,1,"If he wasn't sure what the problem was i wish he would of asked someone else to help out.  He told me it was my modem that was the problem, but it would of been $60+ for me to have future shop check my modem. I ended up calling Bell back on the Sat. to get another opion. Which the guy i talked to that day ended up asking his supervisor & I was then to be talking to someone from S Net? I never heard from them but as you can see someone was able to fix the interent problem as i am able to log in now! thanks",3
343481,28-FEB-12,27-FEB-12,Sukumar,,en,76.67.20.57,dbchabot@sympatico.ca,15065776,000000123558230,5,5,All good,5
343482,28-FEB-12,23-FEB-12,Srinivasan,,en,69.159.87.166,manocha@sympatico.ca,15026314,000000123486344,3,3,"The new modem would likely fix the problem, but we are not sure. Being a long time customer of Bell Internet, our understanding was that the new modem was being sent for one time shipping charge of $20, however, the invoice shows charge of $4.95 monthly. I am not sure what is going on. Do you want us to continue to be Bell customers! ",3
343483,28-FEB-12,25-FEB-12,Abdel basset,,fr,70.26.244.214,kim1.ouimet@sympatico.ca,15050578,000000123521955,3,2,"My experience with Bell in the past month has been terrible. In the past month I have gone through the following issues:
- My internet service was working randomly; I called the repair service at least on 5 occasions
- On 3 occasions the representative would fix the issue temporarily
- On 2 occasions I was transferred to the testing center, the first time I was told a representative would call me back they never did... the second time I was told their testing equipment wasn't working but they would call me back, they never did.... 
- Finally I called back, a technician was sent to my home, he fixed the internet but my home line was no longer working as there was a problem with the network outside. He didnt have time to fix the problem as it was now past 9 o'clock at night. The technician told me my line would get restored the following day. I come home at night still with no service only to call back again the repair service to find out that my ticket was not reassigned to anyone....

I have recently resigned from Bell where I have worked for more than 10 years and have a certain loyalty but this kind of service is unacceptable. I seriously hope my case is reviewed to understand what went wrong and how can this be avoided in the future.

Hopefully my home line will be restored tomorrow as promised and that I will not have to call again as it will probably be my 10th call....

Regards",1
343484,28-FEB-12,27-FEB-12,Christianne,,en,64.229.25.130,stephen.fung@sympatico.ca,15072008,000000123553150,4,4,Reduce wait time to connect to personnel.,4
343485,28-FEB-12,26-FEB-12,Marcus,,en,65.92.191.196,sam.misale076@sympatico.ca,15062150,000000123546280,4,4,,5
343486,28-FEB-12,24-JAN-12,Haythem,,fr,65.92.37.171,sbreault@sympatico.ca,14726466,000000122803653,4,4,,5
343487,28-FEB-12,14-FEB-12,Sukanya Mukherjee,,en,70.26.189.119,hclwp@sympatico.ca,14917118,000000123285154,4,4,"The customer service agent was great!  I have had intermittent problems with the internet that couldn't be explained, which impacted my usage. If those can be fixed it would be great! ",4
343488,28-FEB-12,25-FEB-12,Ingrid,,en,70.51.155.199,rdreilly@sympatico.ca,15053116,000000123525798,5,5,Everything was dealt with expediously and my problem was settled.  ,5
343489,28-FEB-12,26-FEB-12,Haythem,,en,64.231.160.160,mcrellin@sympatico.ca,15060552,000000123547363,5,5,nothing,5
343490,28-FEB-12,27-FEB-12,Ahmed,,fr,174.93.188.193,guylo666@sympatico.ca,15067100,000000123549860,5,5,,5
343491,28-FEB-12,27-FEB-12,James,,en,99.251.33.12,mrsubnewmarket@bell.net,15070022,000000123565896,5,5,have 1 repersentative handle all of the clients accounts.switching from 1 department  to an other is very time consuming about 45 minutes!!!,4
343492,28-FEB-12,26-FEB-12,Daniella,,en,70.26.175.45,susan.mcdowell_sis@sympatico.ca,15062730,000000123545826,4,4,,3
343493,28-FEB-12,20-FEB-12,Maria,,en,70.29.148.146,evincelli@sympatico.ca,14984572,000000123406986,3,3,,4
343494,29-FEB-12,28-FEB-12,Jamel,,fr,174.92.237.213,viviruel@sympatico.ca,15086184,000000123591784,4,4,,5
343495,29-FEB-12,28-FEB-12,Patrick,,fr,174.93.222.241,michelbrulotte@sympatico.ca,15082042,000000123589543,5,5,,5
343496,29-FEB-12,28-FEB-12,Fatma,,fr,174.93.222.241,michelbrulotte@sympatico.ca,15082044,000000123587404,5,5,,5
343497,29-FEB-12,28-FEB-12,Hussain,,en,70.54.15.30,scottsage@sympatico.ca,15084726,000000123586312,5,5,,5
343498,29-FEB-12,28-FEB-12,Kristen,,en,70.31.120.22,bernie.pat.davies@sympatico.ca,15074570,000000123593553,5,5,,4
343499,29-FEB-12,28-FEB-12,Phillip-Michael,,fr,174.92.188.222,mauricestjean@sympatico.ca,15081714,000000123591651,4,3,,5
343500,29-FEB-12,27-FEB-12,Mary,,en,70.31.65.38,jim.royal@sympatico.ca,15067856,000000123560522,2,2,bell can start buy not over charging and give me the service I pay for,2
343501,29-FEB-12,28-FEB-12,Amine,,fr,67.68.117.43,mamiepierrette18@sympatico.ca,15081288,000000123582643,5,5,J'ai compris jusqu'a nouvel ordre le messieur a été bien gentil avec moi.,5
343502,29-FEB-12,28-FEB-12,Emmanuelle,,fr,206.47.78.150,andreduceppe@sympatico.ca,15073970,000000123586137,1,1,thecnicien incompetant me dit que je dois changer le fil d'alimentation. Je l'ai recu aujourd'hui ca fonctionne pas. Au prix qu'on paye pour l'internet quand ca fonctionne pas depuis r semaine on envoye un technicien chez le client. Le technicien consulte a toute les fois mon dossier.s'il voit que le problème est persistant  il y a aucune hesitationpossible pour une compagnie responsable.ce n'est pas  au client a faire vérifier la ligne  telephonique pour y trouver un nid de guepe. Ce n'est pas au client de rappeler le service a la clintelle pour demander un nouveau modem car il y a mauvais diagnotiue du thecnitieà l'étrager.,1
343503,29-FEB-12,27-FEB-12,Stacey,,en,65.93.221.199,pcshaw_41@sympatico.ca,15070564,000000123554247,4,5,"Try to keep the monthly costs down.  As a retired person, I cannot afford to pay for rates that keep going up when my income does not.",4
343504,29-FEB-12,27-FEB-12,Moises,,en,76.70.116.44,johnpat34@sympatico.ca,15068046,000000123563454,5,5,,5
343505,29-FEB-12,28-FEB-12,Haythem,,en,64.228.85.174,gator8@sympatico.ca,15077638,000000123592394,5,4,"we will be satisfied when the big black wire is fixed so our phone and internet work perfectly. thanks for working on that,
     merci, Chantal Duchesne",4
343506,29-FEB-12,21-FEB-12,Jeanette,,fr,174.89.214.21,marcel199@sympatico.ca,15002064,000000123417885,5,5,,5
343507,29-FEB-12,28-FEB-12,Med Jeber,,fr,76.69.190.101,isaac.maurin@sympatico.ca,15078604,000000123580750,5,5,Avoir un forfait de plus de 120 Go aditionels car mon 210 Go ne suffit pas,5
343508,29-FEB-12,28-FEB-12,Zishan,,en,70.29.46.60,scott.russell@bell.net,15084716,000000123584160,5,5,,4
343509,29-FEB-12,28-FEB-12,Hamdi,,fr,70.49.115.86,danless@sympatico.ca,15076106,000000123580647,4,4,j'attends pour voir mon compte prochain,5
343510,29-FEB-12,28-FEB-12,Eric,,en,174.88.3.146,quidadoe@sympatico.ca,15083630,000000123599538,5,4,,5
342007,02-MAR-12,01-MAR-12,Faouzia,,fr,69.156.162.250,lagacejcd@sympatico.ca,15107176,000000123637772,5,5,"Si c'est comme les 8 ou 9 dernières fois tout sera à recommencer le mois prochain. Vos représentant font un excellent travail; c'est votre système qui ne suit pas. Vous payez du personnel tout à fait inutilement; chacun refaisant ce que l'autre avait fait le mois précédent. Chaque mois c'est la même chose; facture erronnée et crédit. Pourquoi ne pas corriger la situation une fois pour toute. Il ne faut pas vous étonner que plusieurs clients vous quittent pour vidéotron; c'est probablement ce qui m'arrivera un jour, même si je suis client depuis près de 47 ans, et après vous mettez encore du personnel pour tenter de les convaincre de revenir chez Bell. Ce serait pourtant si simple de faire les choses correctement. Honnêtement, je ne reconnais plus ma compagnie Bell de qui j'ai été actionnaire pendant de nombreuses années. J'espère toujours que cette fois sera la bonne mais, on verra! Selon ma dernière expérience avec Faouzia, certainemnt que je recommanderais Bell mais en me basant sur mon expérience générale avec la compagnie depuis un an, probablement pas. Les questions de votre sondage sont incomplètes et mal posées, de sorte que vous n'avez pas le vrai portrait de la situation; à moins que vous ne vouliez pas le voir!",5
342008,02-MAR-12,01-MAR-12,Lamya,,fr,173.178.233.88,sergemonique@sympatico.ca,15111429,000000123630810,5,5,,4
342009,02-MAR-12,01-MAR-12,Joan,,en,76.69.86.132,vwhitmell@sympatico.ca,15112948,000000123636265,3,3,We decided on a time for the technician to visit but when I received the confirmation it was different and not suitable. Now I will have to make another call to change it. ,5
342010,02-MAR-12,01-MAR-12,Houcine,,fr,174.92.172.107,mhimbault@sympatico.ca,15108642,000000123638179,5,5,,5
342011,02-MAR-12,01-MAR-12,David,,en,174.89.133.152,earlmarr@sympatico.ca,15103786,000000123644250,4,5,,5
342012,02-MAR-12,01-MAR-12,Anis,,fr,174.88.56.12,j.detheux@sympatico.ca,15105630,000000123649931,3,3,"Ne pas prendre le contrôle à distance de mon ordinateur sans d'abord m'en demander la permission. J'aurais préféré faire les mdifications moi-même, guidé par le technicien, plutôt que de le voir manipuler mon ordinateur.",3
342013,02-MAR-12,01-MAR-12,Noureddine,,fr,76.68.203.134,lavoiefac7@sympatico.ca,15107272,000000123643509,5,5,rien por le moment,5
342014,02-MAR-12,01-MAR-12,Padala,,en,184.146.146.54,tollefsonstudio@sympatico.ca,15112546,000000123636568,3,4,,2
342015,02-MAR-12,01-MAR-12,Philip,,en,74.14.217.37,patonio@sympatico.ca,15109740,000000123641084,4,3,Noyhing,4
342016,02-MAR-12,01-MAR-12,Eka,,en,76.67.101.113,bertfried@sympatico.ca,15101498,000000123644193,4,4,,4
342017,02-MAR-12,01-MAR-12,Cindy,,en,67.71.143.62,jrhundey@sympatico.ca,15106578,000000123642844,3,3,"Cindy was excellent but in reinstalling my e-mail, somehow my address book disappeared. This is a serioius problem for me. I'll be calling back shortly to see whether anything can be done.
RH",4
342018,02-MAR-12,01-MAR-12,Orlando,,en,184.146.146.54,tollefsonstudio@sympatico.ca,15112544,000000123637409,2,1,"Could not help at all,the internet came back after 1 hour by it self. I will give up Bell .To many complications . ",2
342019,02-MAR-12,01-MAR-12,Ivette,,en,76.68.52.27,waynejoann@sympatico.ca,15113014,000000123631212,5,5,make the phone call direct to customer support rather than the many questions we are asked before we are passed on,4
342020,02-MAR-12,01-MAR-12,Irfan,,en,70.24.170.26,duttyshut@bell.net,15103740,000000123644961,2,1,What can I say. After two calls my problem is still unresolved.,2
342021,02-MAR-12,28-FEB-12,Naveed,,en,174.91.9.23,rseow@sympatico.ca,15084386,000000123587343,2,1,"I was contacted(by Bell)to change my plan. After consulting my son, I called back immediately to reverse my changes. I was told it cannot be undone.
I use to be on unlimited usage plan and I was promised the change won't affect my monthly fee (it's a trick). My last month bill was over $130.00, who in the right mind will pay that much.
I am looking seriously into changing my provider. It doesn't pay to be a loyal
customer for so many years.  ",2
342022,02-MAR-12,01-MAR-12,Rinta,,en,70.51.220.158,Abdul.khan@bell.net,15099998,000000123631155,5,4,Prepared solution to resolve the problem,3
342023,02-MAR-12,01-MAR-12,Nikitha,,en,209.131.241.166,hessyjr@sympatico.ca,15105276,000000123632326,5,5,nothing,5
342024,02-MAR-12,01-MAR-12,Mohammed,,en,65.95.187.232,helenhawkins@sympatico.ca,15105238,000000123645922,5,5,nothing,5
342025,02-MAR-12,01-MAR-12,Haythem,,fr,70.30.252.67,peter.malden@sympatico.ca,15109912,000000123638589,5,4,,4
342026,02-MAR-12,01-MAR-12,Diana,,en,76.68.153.127,dorissullivan@sympatico.ca,15103560,000000123634406,4,4,"Was happy with my experience Bell Dana was great very nice and help full Thanks.

",5
342027,02-MAR-12,01-MAR-12,Venkatesh,,en,174.93.162.191,laila.ghatas@sympatico.ca,15107182,000000123651579,5,5,,5
342028,02-MAR-12,01-MAR-12,Shyam,,en,74.15.109.192,jmcgavin@bell.net,15106266,000000123634493,5,5,I had an additional problem with Outlook in box. It needed scanpst.exe repaired & he wasn't trained to do that but he knew who could fix it - Microsoft & he gave me their phone number & all is well in email land as you can tell.,5
342029,02-MAR-12,01-MAR-12,Ksouri,,fr,70.30.183.113,renelebel@sympatico.ca,15110558,000000123632822,4,4,"M'expliquer pourquoi que j'ai vecu ce probleme comme si ça vennait de nul part. Cette fois ci c'est OK, merci. ",4
342030,02-MAR-12,01-MAR-12,Mohamed Ali,,fr,67.68.144.114,gigietnorm@bell.net,15104766,000000123646882,5,4,"tout ce qui pouvait se faire concernant 
mon problème a été exécuté

merci",5
342031,02-MAR-12,27-FEB-12,Latregan,,fr,74.15.119.153,mounir_diallo@bell.net,15069998,000000123557616,5,5,Courtois et professionnel,5
342032,02-MAR-12,01-MAR-12,Sylvie,,fr,184.148.255.220,gauthieral@sympatico.ca,15104582,000000123631119,3,4,Confirmation par EMAIL de toutes les ententes convenues.,4
342033,02-MAR-12,01-MAR-12,Mohamed,,fr,76.68.202.152,jpjco@sympatico.ca,15106558,000000123647216,4,4,"difficulté à comprendre (langue,la voix pas forte)",4
342034,02-MAR-12,28-FEB-12,Ousmane,,fr,65.92.31.202,llh450@bell.net,15080850,000000123587342,3,4,,4
342035,02-MAR-12,01-MAR-12,Med Aymen,,fr,70.53.157.50,mariair@sympatico.ca,15108196,000000123639523,5,5,,4
342036,02-MAR-12,01-MAR-12,Sarra,,en,76.67.159.239,dleduc1@sympatico.ca,15103450,000000123633188,5,5,"nothing better, my problem was solved to my satisfaction",5
342037,02-MAR-12,01-MAR-12,Naveed,,fr,76.71.238.112,john.trent@sympatico.ca,15106420,000000123633602,5,4,"Avoir des centres d'appel ici au Canada, pour donner des emplois aux Canadiens puisque ce sont les Canadiens qui achetent les services de Bell....ceci n'est pas une critique des services donnes par les gens de l'Inde....ils sont tres bons.",4
342038,02-MAR-12,01-MAR-12,Mahesh,,en,70.31.180.56,adaman@sympatico.ca,15100396,000000123636590,5,5,nothing,5
342039,02-MAR-12,01-MAR-12,Will,,en,74.15.110.52,wts44@bell.net,15113180,000000123630167,5,4,I waited for a response for 34 minutes....that is unacceptable....,2
342040,02-MAR-12,01-MAR-12,Melissa,,en,70.30.132.142,lodomto@sympatico.ca,15107622,000000123637051,5,5,Nothing,5
342493,01-MAR-12,29-FEB-12,Sandra,,en,70.54.131.210,konzcotools@sympatico.ca,15093640,000000123604092,4,4,"The call I made to bell business internet, my husband ended up dealing with, and the bell rep. got us up and going. It;s a long story, orginally bell sent us a residental modeum - which ended being fine as we are a small business and only use 1 comp. Bell ended up just cancelling this service for no reason and did not inform us of it - although you guys say 3 letters were sent out! Funny how we didn't receive one! So that left us without internet for afew days - which we were not very happy about!!! We can't run our business without it - as our customers are from all over the world.  Feb. 28/12 bell sent out someone to hook up the new business modem, when he left - we still had to use the old residental modem, cause something wasn't quite right with the business one> the next day 29/12 we had neither residental or business going! I then call you guys - and we got the business one going! Thank you.  Now during the time my husband was working with the business rep from bell, someone else from bell called me to inform me that the business internet would not be going until Mar. 5/12 - so I was passed from department to department aleast 3 times, I finally said I will call you back if we don't get the business internet going. Luckily we did. 
The residental internet was just a big headache when trying to call in - seems the account number I had on my bills didn't seem to jive with your records at your end - this always seemd to cause problems trying to locate our account - never mind that were a business and had a residental internet!
I hope in the future - we don't have any problems with bell regarding our internet!
Sincerely,  Lori",3
342494,01-MAR-12,29-FEB-12,Uzair,,en,67.68.8.64,ashok.parekh@sympatico.ca,15087688,000000123610500,5,5,,5
342495,01-MAR-12,29-FEB-12,Paula,,en,70.51.204.43,hong.wei@sympatico.ca,15091760,000000123621695,3,2,,2
342496,01-MAR-12,29-FEB-12,Anne,,en,70.51.204.43,hong.wei@sympatico.ca,15091762,000000123622255,1,1,,2
342497,01-MAR-12,29-FEB-12,Karla,,en,69.156.31.70,rob_devine@sympatico.ca,15097354,000000123622044,5,5,I would only recommend for internet not for phone service.,3
342498,01-MAR-12,29-FEB-12,Nikitha,,en,69.159.67.215,dzvz@sympatico.ca,15090199,000000123605287,1,1,"1) You sent me an e-mail at my address: dzvz@sympatico.ca. Then you complain that you don't know my e-mail address. How does that work?

2) My family name is: Zweck von Zweckenburg.
First name is: Dietrich  (or Dieter colloquial)

Please correct your records.

D. Zweck von Zweckenburg (or D. Zweck, colloquial)

Have been customer and stockholder for many years. This confusion is a new phenomenon.
",4
342499,01-MAR-12,29-FEB-12,Kamel,,fr,174.92.189.149,jeanmarleau@sympatico.ca,15092408,000000123624665,5,5,Rien d'autre.,5
342500,01-MAR-12,29-FEB-12,Tyler,,en,76.64.194.149,chris.williams1@sympatico.ca,15088876,000000123626453,5,5,,5
342501,01-MAR-12,29-FEB-12,Ryan,,en,184.147.222.8,bdimages@sympatico.ca,15087892,000000123612477,5,5,"Not created the issue to begin with. When changes are made to an account, double, triple check that incorrect charges don't appear and that would stop the call back. There always seems to be billing issues after a change is made to an account.",5
342502,01-MAR-12,29-FEB-12,Dana,,en,64.231.199.9,lobofitz02@sympatico.ca,15094135,000000123624922,5,5,"if your president of operations, would stop trying to scam charges on every monthly bill i would not have to phone and complain every month, this person that runs operations at bell must think that all seniors are stupid people, i check my bill every month, and i hope all other seniors do the same, i am getting tired of bell trying every scam in the book, to rip people off, your vice president of operations is the mafia of bell, when i get my bill i check every penny, i am  not as stupid as he perceives myself or other seniors to be, maybe i should give him a lesson on how to deal with the public, and retain more customers, like the old saying ""you catch more bees with honey than with salt, it is obvious he believes in the salt solution, well he is trying to screw the wrong person,because if i were running that corporation i would fire his ass out the door.   Oswald Fitzgerald,  i would not recommend this company to anyone as long as he is vice president",2
342503,01-MAR-12,29-FEB-12,Rod,,en,174.94.55.148,thomas.keogh@sympatico.ca,15099024,000000123609215,5,5,,5
342504,01-MAR-12,26-FEB-12,Sylvain,,fr,64.228.80.2,fmpdg@bell.net,15057891,000000123542591,4,4,,4
342505,01-MAR-12,29-FEB-12,Maxime,,fr,65.92.80.189,richardgagnon_9@sympatico.ca,15097250,000000123621613,3,4,que ce soit plus facile de parler à un agent,4
342506,01-MAR-12,29-FEB-12,Carole,,fr,76.65.122.36,marben2@bell.net,15094606,000000123621096,1,1,,1
342507,01-MAR-12,29-FEB-12,Salma,,fr,184.144.227.13,p.forest@sympatico.ca,15096236,000000123607955,5,4,"Ma journée du 29 février 2012 m'a réconcilié avec Bell.
Le 23 février 2012, j'ai demandé des soumissions à Bell et à Vidéotron , et suite à celles-çi , j'avais décidé de transférer tous mes services à Vidéotron tellement je n`était pas satisfait.
J'ai laissé passé quelques jours, et par chance , mes relations avec Bell ont été meilleures les 29 février et 1 mars 2012.
Merci au personnel de Bell qui se sont occupés de moi ces deux dernières journée.

Pierre Forest.
",5
342508,01-MAR-12,29-FEB-12,Naveed,,en,76.69.52.48,jkowk@sympatico.ca,15092660,000000123609811,5,5,"Nothing, everything turned out perfect. Your customer service rep. was pleasant and efficient.
Thank you",5
342509,01-MAR-12,29-FEB-12,Helmi,,fr,70.49.53.207,therrien.rene@sympatico.ca,15099008,000000123616400,5,5,,4
342510,01-MAR-12,29-FEB-12,Sylvain,,en,76.10.165.182,sharon.short@sympatico.ca,15098154,000000123609873,5,5,"NOTHING , THIS WAS THE FIRST & BEST SERVICE I HAVE HAD FROM BELL 
I WOULD AGAIN LIKE TO THANK THE REP THAT HELPED ME HE WAS ABOVE EXCELLANT",5
342511,01-MAR-12,29-FEB-12,Rhyah,,en,50.101.141.11,maryellen5@sympatico.ca,15094934,000000123606802,5,4,She was resolving a doubled phone bill.  Get rid of that other company telemarketer who added $100 to my bill after I clearly said NO.  Then sent the equipment that I clearly said NO to.  We'll see how Bell does in the future...before I recommend.,
342512,01-MAR-12,29-FEB-12,Mohd,,en,64.228.145.124,patjm@sympatico.ca,15096348,000000123624965,3,3,,3
342513,02-MAR-12,01-MAR-12,Med Waheb,,fr,184.144.234.13,l-sauve@sympatico.ca,15107124,000000123637241,4,3,?????,4
342514,02-MAR-12,01-MAR-12,Fathi,,fr,65.93.128.18,simonduval_6@sympatico.ca,15111592,000000123633318,5,5,rien,4
342515,02-MAR-12,01-MAR-12,Hedi Sadek,,fr,174.88.116.241,dihebert@sympatico.ca,15103404,000000123631798,5,4,"rien pour le moment.
Merci à Hedi Sadek pour le bon service et les explications claires et précises.
",5
343012,28-FEB-12,27-FEB-12,Elijah,,en,184.148.101.42,lesliemcgill@bell.net,15068766,000000123561783,4,2,"Elijah was wonderful.  He was very obliging, respectful and really wanted to all he could to help me.  When he had to put me on hold, he asked permission to do so and checked back several times until he had the answer, or in my case the next step. You have a great rep there.  However, he couldn't solve the problem so I was passed to another department so a technical person could assist me.  In this particular case, Elijah couldn't have done any more than he did.   ",4
343013,28-FEB-12,27-FEB-12,Jenette,,en,70.31.37.123,beabroker@sympatico.ca,15064524,000000123562145,4,,i am awaiting the delivery of a cable - he felt that was the problem with my internet constantly not operating. If the cable resolves my problem then he resolved my problem. He was very polite and helpful and pleasant,3
343014,28-FEB-12,27-FEB-12,Danny,,en,70.81.51.152,sandralemieux@sympatico.ca,15071506,000000123553567,4,4,"have the call handled by Canada
",5
343015,28-FEB-12,24-FEB-12,Madhu,,en,70.27.188.196,gary.coulas@sympatico.ca,15036224,000000123497013,4,5,Madhu put me through to a customer service rep in billing who I told my concerns to regarding my services.  She put me on hold for approx. 20 minutes and then cut me off. She did not call back. This was the second time I had been cut off from billing and still have not had a call back.  Very frustrating!,5
343016,28-FEB-12,27-FEB-12,Mehdi,,fr,70.29.153.92,chiasson.gerard@sympatico.ca,15065312,000000123564684,5,5,,3
343017,28-FEB-12,26-FEB-12,Mindy,,en,68.200.159.246,bertcosman@sympatico.ca,15056284,000000123543970,5,5,,5
343018,28-FEB-12,27-FEB-12,Akrem,,fr,70.30.219.185,nicole246@sympatico.ca,15070188,000000123563882,5,5,,5
343019,28-FEB-12,27-FEB-12,Sharon,,en,173.206.186.170,ysmirnov@sympatico.ca,15072992,000000123561996,5,2,Bell needs to become the customer-centric company and offer competitive services ,2
343020,28-FEB-12,27-FEB-12,April,,en,184.146.142.183,ron.jean@sympatico.ca,15071270,000000123559535,5,1,Told me the plan I was paying for did not cover MacIntosh computers.,3
343021,28-FEB-12,27-FEB-12,Chenrup,,en,70.27.16.67,mugg1n5@bell.net,15070050,000000123564146,5,5,Nothing,5
343022,28-FEB-12,14-FEB-12,Abderrahmen,,fr,174.92.168.87,catherinehenri@sympatico.ca,14914306,000000123279681,4,4,"Bien puisqu!aucune pression de vente n!a été faite,",5
343023,28-FEB-12,24-FEB-12,Ayesha,,en,70.27.137.73,wmcbain@sympatico.ca,15045280,000000123499346,5,5,"Nothing could have been done any better, Ayesha was extremely professional and I just hope if there are any more problems with my account I am lucky enough to speak  with her.",5
343024,28-FEB-12,30-JAN-12,Haythem,,fr,70.52.61.19,claudiepoupart@sympatico.ca,14790366,000000122934305,5,5,J'avoue qu'il est parfois difficile de comprendre les conseillers en français à cause de leurs origines.,5
343025,28-FEB-12,27-FEB-12,Walter,,en,69.158.40.191,bitnll@sympatico.ca,15064698,000000123566791,5,5,"Walter could speak a bit more slowly: there is a slight accent so... I had to have somethings repeated. Not a big problem.

",4
343026,28-FEB-12,27-FEB-12,Amine,,fr,76.68.152.201,masse4@sympatico.ca,15069492,000000123564646,1,2,apres 3 tentatives et 2 apple le trouble est ok,4
343027,28-FEB-12,27-FEB-12,Josue,,en,184.145.50.116,KABarkas@bell.net,15063704,000000123557484,4,4,On the recent experience I do not believe that you could do any better.  However on other experiences I have had with Bell staff there are things that you can do better.  Unfortunately I did not receive the same kind of survey.,5
343028,28-FEB-12,24-FEB-12,Karee-Anne,,en,65.94.196.59,troy.fisher@sympatico.ca,15044796,000000123502544,5,5,,5
343029,28-FEB-12,27-FEB-12,Kathy,,en,67.71.62.168,ruthcy@bell.net,15071364,000000123550922,4,5,Service was great Thank you.,4
343030,28-FEB-12,25-FEB-12,Priyanka,,en,174.92.71.45,ammarlowe@sympatico.ca,15046184,000000123524170,2,1,"The lady was very nice &  polite and I'm sure is is very knowledgeable. My hearing is not what it use to be and I found her hard to understand and difficult to explain the issues. I phoned back 30 min. latter and spoke to a lady in Ottawa and the issue was solve at once. On the whole, you folks do an excellent job. ",2
343031,28-FEB-12,27-FEB-12,Ashok,,en,174.91.155.30,f.maxwell064@sympatico.ca,15066482,000000123561955,5,3,"i am very satisfied so I don't have
an.ything to complain about",5
343032,28-FEB-12,27-FEB-12,Hassiba,,fr,76.69.176.155,rolandbedard7@sympatico.ca,15071260,000000123550667,3,4,"Je n`ai pas aimer qu`ont augmente mon
montant a payer par mois sans me donn
er de raison valabe
Roland",3
343033,28-FEB-12,27-FEB-12,Harjeeth,,en,70.27.16.30,RMBMarshall@bell.net,15063768,000000123550849,5,5,not a thing,5
343034,28-FEB-12,27-FEB-12,Robbie,,en,70.30.32.124,mburns5@sympatico.ca,15069566,000000123557605,5,5,,4
343035,28-FEB-12,27-FEB-12,Edward,,en,74.14.32.14,descon@bell.net,15065906,000000123565216,4,4,This was a follow-up on previous call and was a confirmation of my suggested solution for the transfer of contacts from Outlook two Bell mail,5
343036,28-FEB-12,27-FEB-12,Gloria,,en,174.93.30.31,richardapted@sympatico.ca,15071078,000000123558865,5,5,"When I receive your survey, it says:""This email looks suspicious""...good thing I knew who it was. One thing...let's hope the problem has totally been resolved by Siege (CJ) who was very helpful.",4
343037,28-FEB-12,27-FEB-12,Denise,,en,174.93.10.121,akoehn@sympatico.ca,15063990,000000123559937,1,1,We were disconected and she did not call back,1
343038,28-FEB-12,27-FEB-12,Eric,,en,184.147.19.204,gary.glassford@sympatico.ca,15066782,000000123560768,4,4,Have the service that I wanted available to me,4
343039,28-FEB-12,27-FEB-12,Chirine,,fr,69.156.123.112,michellise@sympatico.ca,15069782,000000123564791,5,5,non tres bien servie,5
343040,28-FEB-12,27-FEB-12,Mohammed,,en,76.71.99.15,tdugas@sympatico.ca,15072262,000000123554162,3,5,I found that I was having a hard time understanding him. I feel it would be better if I had an English speaking person on the other end.,4
343041,28-FEB-12,27-FEB-12,David,,en,70.31.98.189,robertmshields@sympatico.ca,15071210,000000123553966,5,4,,5
343042,28-FEB-12,27-FEB-12,Jamel,,fr,76.69.173.223,maurice.sabourin@sympatico.ca,15069524,000000123563473,5,5,,5
343043,28-FEB-12,23-FEB-12,Rowena,,en,74.14.16.184,serbv08@bell.net,15029694,000000123474949,5,4,it would be great if any information about promotional offers could be sent to a customer's Bell mailbox,4
343044,28-FEB-12,27-FEB-12,Tarek,,fr,76.65.178.241,louise.despots@sympatico.ca,15068926,000000123552259,5,5,,5
343045,28-FEB-12,25-FEB-12,Eric,,en,184.146.86.249,hutchoru@sympatico.ca,15049480,000000123527009,4,4,Make definite comitment to timyou will come to investigate,5
343046,28-FEB-12,27-FEB-12,Chantal,,en,174.93.49.104,eustis@sympatico.ca,15066462,000000123566696,4,4,,4
343047,28-FEB-12,27-FEB-12,Fatma,,fr,70.24.180.41,andretou@bell.net,15064182,000000123560724,1,1,la vitesse demeure toujours trop lente. Si on compare à un concurent qui fournie un même DSL 7 MB >>> fonctionne à merveille sur le portable de ma fille. ,1
343511,01-MAR-12,28-FEB-12,Gregory,,en,67.68.12.14,dldck@bell.net,15076544,000000123581474,4,4,,3
343512,01-MAR-12,29-FEB-12,Salwa,,fr,184.144.187.150,maminirocket@sympatico.ca,15094554,000000123611681,2,3,Changer votre facon de facturer. les prix négotié et facturé ne concorde pas ! ,1
343513,01-MAR-12,28-FEB-12,Aria,,en,174.95.150.98,shinla@sympatico.ca,15084944,000000123588772,4,5,,5
343514,01-MAR-12,29-FEB-12,Ibtissem,,fr,69.157.138.95,patsy5@bell.net,15096380,000000123605679,4,3,"Ce n'est vraiment pas la faute à Bell Canada mais à la Compagnie VTech inc....!
Selon moi ils ne sont pas de vrai(e)s représentant(e)s sur l'internet..
Manque toujours mon Bluthoot",4
343515,01-MAR-12,29-FEB-12,Ana,,en,69.158.14.116,merlin.homer@sympatico.ca,15095200,000000123621785,5,5,"Your technician was polite and extremely patient, and had a clear grasp of the problem.",5
343516,01-MAR-12,29-FEB-12,Oliver,,en,65.93.71.54,j.cameron@sympatico.ca,15092006,000000123626950,3,3,not continuesly ask if filters are on line when pod splitter was installed by bell,2
343517,01-MAR-12,01-MAR-12,Shashank,,en,70.27.71.104,monttrost@sympatico.ca,15095618,000000123627228,4,4,Instead asking for cellular phone number ask for some secret code or number which is know only by your service and costumer ,5
343518,01-MAR-12,29-FEB-12,Amine,,fr,76.108.129.41,joce.lou@sympatico.ca,15092774,000000123621215,5,5,tout est bien,5
343519,01-MAR-12,28-FEB-12,Kyle,,en,76.65.30.48,silparo@sympatico.ca,15084980,000000123598564,4,4,,3
343520,01-MAR-12,22-FEB-12,Sylvain,,fr,67.68.252.136,mbmc@bell.net,15014726,000000123461445,5,5,Trouver la solution quand je veux ouvrir un courriel et que j'ai un message qui dit: application introuvable,3
343521,01-MAR-12,17-FEB-12,Mehdi,,fr,70.30.187.36,ngparadis@sympatico.ca,14960090,000000123356655,4,3,"J'aurais aimer avoir plus de détails concernant le nouveau service conseillé.Exemple , les différences que nous remarquerons après le changement de service...tv en HD , présence d'un disque dur...etc.impact sur le prix ,,,",4
343522,01-MAR-12,26-FEB-12,Hemavathi,,en,174.89.130.50,l.zimmerman@bell.net,15059710,000000123544917,5,5,"everything was perfect, thank you.",5
343523,01-MAR-12,29-FEB-12,Karthika,,en,64.228.145.124,patjm@sympatico.ca,15096350,000000123625709,4,4,Karthika made me believe the problem would be taken care of and it appears that it has,4
343524,01-MAR-12,28-FEB-12,Guy,,en,174.95.96.20,ralph.hubel037@sympatico.ca,15083718,000000123580528,4,4,,4
343525,01-MAR-12,29-FEB-12,Saber,,fr,174.89.229.182,jocheb@sympatico.ca,15092792,000000123617116,5,5,,5
343526,01-MAR-12,28-FEB-12,Mathieu,,fr,70.30.187.36,ngparadis@sympatico.ca,15082698,000000123581633,4,2,"Je n'avais plus de protection anti-virus sur mon ordi.J'ai passé plusieurs heures au téléphone avec Mathieu et Prussien après le souper ,il y avait un blocage et Prussien a trouvé ce qui n'allait pas .Il a réussi a corriger la situation. Je l'en remercie .",4
343527,01-MAR-12,27-FEB-12,Sofien,,fr,70.52.96.171,pascalroy007@sympatico.ca,15070466,000000123555156,5,5,bonjour j etais supposser avoir un nouvea modem car j ai un antiquiter  dans les 3 a 5 jour et la sa fait 9 jour et j ai rien u j ai manquer  d internet pendant 2 a 3 semaine es ce que j ai u un credit...,3
343528,01-MAR-12,29-FEB-12,Karen,,en,174.92.14.88,l.peach@sympatico.ca,15093758,000000123604077,1,1,"I had to take my computer to a REAL technician, who found it hard to believe that this minor problem couldn't be resolved by YOUR technicians...a matter of deleting 'cookies', which is one of the first things that is done. This is not the first time I have had a problem that should have been resolved.My visit to the technician cost me $28 in labour fees.  
In the past, a few years ago, I spent 4 hours one morning with several techicians trying to resolve another problem....I suggested that I probably needed a new 'MODEM'.  No one took me seriously...AND THAT WAS the problem!!!
",1
343529,01-MAR-12,29-FEB-12,Cecile,,en,174.92.14.88,l.peach@sympatico.ca,15093760,000000123610342,1,1,"I had to take my computer to a REAL technician, who found it hard to believe that this minor problem couldn't be resolved by YOUR technicians...a matter of deleting 'cookies', which is one of the first things that is done. This is not the first time I have had a problem that should have been resolved.My visit to the technician cost me $28 in labour fees.  
In the past, a few years ago, I spent 4 hours one morning with several techicians trying to resolve another problem....I suggested that I probably needed a new 'MODEM'.  No one took me seriously...AND THAT WAS the problem!!!
",1
343530,01-MAR-12,29-FEB-12,Halima,,fr,70.55.135.180,lilybob@sympatico.ca,15094022,000000123605446,5,5,tout était très bien,5
343531,01-MAR-12,25-FEB-12,Chekib,,fr,67.70.101.175,riouxalain@sympatico.ca,15053242,000000123531625,,1,"J'ai appeler 2-3 fois avant le avant le 25 février, en plus je n'ai pas appeler le 25 février, ca pris presqu'un mois avant d'avoir une connection...Je trouve votre facture salée...wouffff!!!",
343532,01-MAR-12,29-FEB-12,Kyle,,en,50.101.229.242,paulngwen.may@sympatico.ca,15096440,000000123617321,3,2,I still do not know why or what caused my internet to be more than 2 GB,4
343533,01-MAR-12,04-FEB-12,Keerthi,,en,70.48.206.145,bondy2@bell.net,14853546,000000123059245,3,2,Send me a paper bill!  I am very angry that someone placed me on paperless billing.,2
343534,01-MAR-12,29-FEB-12,Samantha,,en,174.94.112.182,larry.lambert@sympatico.ca,15093828,000000123608752,5,5,"You could have lowered my TV bill as well, I still think the package is too expensive.

Samantha did her best to help me out. She was very polite as well.",3
343535,01-MAR-12,28-FEB-12,Josee,,fr,70.51.35.231,oanpbh@bell.net,15082928,000000123594275,5,5,Comment voulez-vous amiliorez ce qui est déjà parfait,5
343536,01-MAR-12,29-FEB-12,Claudia,,en,70.27.23.106,jumarek@sympatico.ca,15093124,000000123607381,5,4,"Stay in touch with me while fixing the problem. I often think the line is dead.
Just an ocassional word to let me know you are still there would help.",5
343537,01-MAR-12,29-FEB-12,Emmanuel,,en,67.71.3.222,jxs419@bell.net,15093176,000000123622934,5,5,,5
343538,01-MAR-12,29-FEB-12,Danny,,en,69.156.98.172,stanley.forget@sympatico.ca,15098496,000000123623464,5,5,not a thing,4
343539,01-MAR-12,29-FEB-12,Gattu,,en,65.92.48.37,sue.banting@bell.net,15098648,000000123616344,2,1,"The issue I had was resolved at the time, but when I returned to the problem area later, I found it was not resolved at all.",
343540,01-MAR-12,28-FEB-12,Joan,,en,70.24.205.112,e.castell@sympatico.ca,15076808,000000123596053,5,5,"The service was very good, nothing additional to add. ",5
343541,01-MAR-12,29-FEB-12,Julio,,en,174.92.136.44,johnmccormick23@sympatico.ca,15092902,000000123621263,5,5,"Give me a break on my monthly bill. I have three programs with ma Bell and I am looking for a compromise, deal or a cheaper promotion of some sort. A goodwill gesture of any kind on the part of bell would be greatly appreciated. Thank you.",5
343542,01-MAR-12,29-FEB-12,Maureen,,en,184.145.116.99,mccormickstables@sympatico.ca,15095076,000000123621996,5,5,nothing,5
342041,29-FEB-12,28-FEB-12,Eric,,en,216.8.167.92,jodiea@sympatico.ca,15079428,000000123588917,1,1,To immediately correct the problem.,1
342042,29-FEB-12,27-FEB-12,Kay,,en,50.101.56.120,jacmil@sympatico.ca,15067536,000000123565490,4,4,,3
342043,29-FEB-12,28-FEB-12,Adam,,en,69.157.63.189,jegrant1@sympatico.ca,15079128,000000123579533,3,3,It took 22 hours to solve the problem. Just a little long would you not think.,2
342044,02-MAR-12,25-FEB-12,Pamela,,en,70.30.16.124,mghaderi@sympatico.ca,15051724,000000123530420,4,4,,3
342045,02-MAR-12,25-FEB-12,Sriram,,en,70.30.16.124,mghaderi@sympatico.ca,15051726,000000123531468,5,5,,5
342046,02-MAR-12,01-MAR-12,Sulochana,,en,69.158.185.108,jimmyddandjj@bell.net,15106196,000000123650031,2,4,"when speaking with the customer care representative i could barely make out what she was saying.  it was hard enough having to overcome a poor telephone connection/delay on the line, but it was complicated more by the fact the bell representitive struggled with english and was most likely reading straight off a script.  she was aweful at communicating but did provide me with a solution that worked and i thank her for that as our conversation was difficult for both of us.",3
342047,02-MAR-12,02-MAR-12,Mithila Maraj,,en,65.92.93.4,rsanchez1@bell.net,15111014,000000123652321,5,5,,4
342048,02-MAR-12,27-FEB-12,Stanley,,en,72.1.217.98,lefebf@sympatico.ca,15068724,000000123549309,4,4,"Provide information for follow-up if the new cord had not solved the problem.

Even better, tell me where I could have gone to pick up a cord so we didn't have to wait two days for it to arrive by mail (although it arrived within that time frame).",5
342049,02-MAR-12,01-MAR-12,Ralph,,fr,70.55.167.243,rchampagne@sympatico.ca,15110446,000000123637683,5,5,Très bien...,5
342050,02-MAR-12,01-MAR-12,Mahmoud,,fr,70.55.97.182,s.lavigueur@sympatico.ca,15111126,000000123639556,1,1,comprendre le problème et le résoudre. ,1
342051,02-MAR-12,19-JAN-12,Sriram,,en,184.145.169.134,dimitra.karagiannis@sympatico.ca,14663806,000000122686667,5,5,hire employs from canada,3
342052,02-MAR-12,01-MAR-12,Monica,,en,70.27.194.192,eva.eichler@sympatico.ca,15104068,000000123638484,5,5,Thank you to Monica,5
342053,02-MAR-12,01-MAR-12,Temsu,,en,64.231.97.36,pattymarg@bell.net,15109778,000000123644118,5,5,Nothing,5
342054,02-MAR-12,16-FEB-12,William,,en,74.14.64.54,sandyh@bell.net,14948822,000000123313315,1,2,"Follow thru on what you told us you would do.  On email, on t.v. and on telephones",2
342055,02-MAR-12,01-MAR-12,Med Ali,,fr,70.48.156.109,dubois.richard7@sympatico.ca,15103712,000000123643741,5,5,"J'avais déjà eu, le 1er mars, un appel pour m'offrir d'autres services. L'employé n'a pu répondre à mes questions. Par contre, Med Ali, à 17 h 30, a bien répondu à mes questions. Merci",4
342056,02-MAR-12,29-FEB-12,Henry,,en,76.69.4.8,tkeating@sympatico.ca,15099094,000000123610407,4,5,if we ask to get a specific departmetn some call centre people ask for more info before they are transferred and some dont.  please just transfer to who we requested as when we get trasnferred we get asked all the same info again. ,5
342057,02-MAR-12,01-MAR-12,Flahi,,en,76.70.42.130,rsk@sympatico.ca,15111016,000000123633780,1,1,,2
342058,02-MAR-12,01-MAR-12,Josue,,en,76.70.42.130,rsk@sympatico.ca,15111018,000000123634071,2,4,"How about having a call centre staffed in Canada.
Satellite calls from tunisia is unhelpful!!",2
342059,02-MAR-12,01-MAR-12,Fatma,,fr,69.159.162.21,dianeamp@sympatico.ca,15103384,000000123638227,4,4,,4
342060,02-MAR-12,01-MAR-12,Julio,,en,76.70.42.130,rsk@sympatico.ca,15111020,000000123649864,,,THERE WAS NO CONTACT!!!,1
342061,02-MAR-12,29-FEB-12,Carole,,fr,67.68.213.67,jdubois_6@sympatico.ca,15092354,000000123617870,3,1,"Premièrement l'heure n'est pas exacte, j'ai débuté mon appel vers 9h30 et j,ai finalement parler avec quelqu'un après 3 ou 4 personnes à qui j ai expliqué mon cas et il m'ont transferré.  Après environ 30 minutes de discussions avec la dame, la ligne à coupé, elle ne m'a jamais rappeller, j'ai du retéléphoner dans l'après-midi, j'ai du tout recommencé, car rien n'avait été écrit au dossier, donc perte de temps immence.......",4
342062,02-MAR-12,01-MAR-12,Salma,,fr,174.95.234.113,fbcouture@sympatico.ca,15104202,000000123630720,4,4,"Le seul commentaire serait par rapport au parler de Salma...son léger accent demande souvent à faire répéter...mais son langage est très soigné.
",5
342063,02-MAR-12,29-FEB-12,Isabelle,,fr,67.68.213.67,jdubois_6@sympatico.ca,15092356,000000123608026,3,3,"J,ai parlé avec un garcon, et non une fille, et c'était vers 13h30. ",4
342064,02-MAR-12,01-MAR-12,Ashok,,en,174.95.149.110,markose@sympatico.ca,15108282,000000123649758,4,2,Internet not working on my desktop. Same thing as before. Checked everything then told I would have to install a new driver. Took computer to my tech AGAIN and there was NO problem with the internet. This has happened several times before and is a complete waste of my time.,3
342065,02-MAR-12,29-FEB-12,Dominic,,en,216.252.82.42,mcddistaulo@sympatico.ca,15095082,000000123626409,5,5,,5
342066,02-MAR-12,01-MAR-12,Ajay,,en,69.157.23.126,villeneuve_891@sympatico.ca,15112886,000000123637828,5,5,,4
342067,02-MAR-12,28-FEB-12,Saranya,,en,174.88.207.46,Rohanwilliams@bell.net,15073356,000000123580897,5,5,nothing,5
342068,02-MAR-12,01-MAR-12,Juan,,en,69.159.60.206,mleisinger@sympatico.ca,15108904,000000123651463,5,3,"I don't know if anything can be done about my problem, you fix it when I call, but it keeps coming back. It is very frusterating, it spoils all the fun of watching my Europian programs",4
342069,02-MAR-12,01-MAR-12,Ana,,en,74.198.87.88,vicpro@bell.net,15112864,000000123639185,5,5,"Excellent, courteous and competent service from ""Anna"".  I have no suggestions or improvement, except perhaps suggest Bell trains all service reps as well as the one I encountered on this occasion.",5
342070,02-MAR-12,01-MAR-12,Samia,,fr,76.67.147.55,j.carbonneau@sympatico.ca,15105624,000000123631552,4,1,"Je suis abonné à Bell Internet Essentiel Plus  et mon code d'utilisation est b1wtvh64.
Je suis très déçu du changement,  sans préavis, que vous avez apporté en diminuant à 5 Go le maximum d'utilisation d'internet mensuellement alors que j'avais  20 Go depuis longtemps. En Janvier et suite à mon appel, vous m'avez accordé une réduction de $5,00 en raison de ma fidélité avec Bell. Madame Samia me dit  que c'était le nouveau contrat pour Bell Internet Essentiel Plus.  Dans une entente que j'ai eu précédemment, on m'assurait que je demeurais avec un maximum de 20 Go par mois. Elle me propose de changer à Fibe 7 ou d'ajouter 40 Go à $5,00 par mois. D'une part on m'accorde $5,00 de réduction pour ma fidélité et, d'autre part, on réduit à 5 Mo le maximum d'utilisation d'internet. J'étais satisfait avec ce que j'avais. Je vous demande avec insistance d'annuler ce changement de 20Go à 5 Go. 

Jacques Carbonneau
",4
342071,02-MAR-12,01-MAR-12,Rym,,fr,76.64.243.35,lise.rich@sympatico.ca,15107532,000000123635071,4,3,Nous avoir avisé des frais d'utilisation.  C'est du nouveau car il y a que quelque mois que nous sommes chargé de ces frais.  Nous sommes exploités de tous les côtés.,2
342516,29-FEB-12,28-FEB-12,Ajay,,en,174.89.44.35,joshmom@sympatico.ca,15079608,000000123577433,4,5,I had to wait 15 minutes to talk to a technician.  That is way too long!!!!  The technician was very helpful.  Not his fault but the accent was very heavy and I had to ask him to repeat himself.  I called around 8am in the morning - isn't there anyone that handles these called in Canada at that time?  That is a problem I have whenever I call.  Have problem with the accent.,4
342517,29-FEB-12,28-FEB-12,Bochra,,fr,174.91.238.155,iblanchette@sympatico.ca,15078526,000000123577610,4,4,repondre plus rapidement.35 minutes d attente.pour me faire dire qu il y avait  panne dans le secteur...........,5
342518,29-FEB-12,28-FEB-12,Tom,,en,76.64.0.17,benhudson@sympatico.ca,15074538,000000123586953,3,2,"Confirm in Detail by email for all changes and agreements done between the customer and Bell.
Pay more attention to long time customers.",3
342519,29-FEB-12,28-FEB-12,Aymen,,fr,174.92.243.126,denise.lamarre@sympatico.ca,15076376,000000123590683,5,5,,5
342520,29-FEB-12,28-FEB-12,Lotfi,,en,174.92.171.115,annie.laflamme@bell.net,15074090,000000123584876,5,5,,3
342521,01-MAR-12,29-FEB-12,Tshering,,en,65.92.48.92,jwtelfer@sympatico.ca,15093174,000000123610197,1,1,"I called to find out what to do about a call I received from someone pretending to be from Microsoft trying to get my computer pass-words.  I endered up talking to someone in IT in India,I think, and all he could tell me was ""I don't, How is your compuer working?""  My wife called later and spoke to a woman in billing who was quite nice and had some answers.  Maybe there should be an option to speak to a live person earlier in the sequence or have a number to push for fraud issues.",3
342522,01-MAR-12,29-FEB-12,Tshering,,en,76.67.99.73,dicresce@sympatico.ca,15089834,000000123615555,4,5,"Tthe customer rep was very patient.
And we got to the bottom of the problem.
So nothing better needed.",5
342523,01-MAR-12,28-FEB-12,Rania,,fr,65.92.198.152,cedric.turmel@bell.net,15075352,000000123579003,5,5,trop de transfert,3
342524,01-MAR-12,24-FEB-12,David,,en,74.12.242.108,chris_bayliss@bell.net,15034076,000000123509007,4,3,"Not to have made a mistake in the first place.  This call was to find out why my of 18th Feb for a replacement Unplugged modem had not arrived: your representative's task was to tell me why it had been sent to the wrong address, and to assure me that a replacement order would be sent to the right address.

I'll believe him when it arrives.",2
342525,02-MAR-12,01-MAR-12,Darwin,,en,65.95.154.158,coristine.whitevale@sympatico.ca,15102693,000000123633306,4,4,"Addressed further a secondary question I had as to the deletion of a previous dial-up email address that remains on my account as the main account email.  When I changed from dial-up to high-speed, I was told it would disappear, then told it couldn't be deleted.  Also no follow-up call received regarding yesterday's main issue(conf. #12363306).  ",4
342526,02-MAR-12,01-MAR-12,Nayeem,,en,70.26.64.153,marty.paulin@sympatico.ca,15108338,000000123647384,5,5,"I am impressed with how the quality of customer service at 310-SURF has improved. I am a long time Sympatico customer and over the years I have had the occasional reason to call in for service. In the old days the Help Desk staffer used to read from a script and it was incredibly annoying when I had a specific issue and they used to start with ""Mr Marty may I call you that? Is your modem plugged in? Have you rebooted your modem?""... when the call was for a specific item like email vs DSL sync.
Now the guy listened to my question and was able to resolve the issue in about 5 minutes. Well Done!",5
342527,02-MAR-12,01-MAR-12,Erick,,en,174.89.29.47,b.ernteman@sympatico.ca,15101176,000000123648715,4,2,"Commuinication much better [ language ]tech hands where tied as not knowing for sure what previous tech had done to screw things up !Suggested to wait for follow up call on Monday from previous tech MONDAY ???????? Tech did all she could do , do to circumstances .",1
342528,02-MAR-12,01-MAR-12,Bry,,en,70.54.6.71,monique_vanier@sympatico.ca,15109008,000000123631938,5,5,"I dealt with Canadian customer service reps, wonderful experience - I did not have to hang up the phone and call a few times before I could get someone that (a) understood my concerns & questions (b) I could understand them (c) they actually took the time to review my current programs and made some very important suggestions on how I could save money - I was not rushed.",4
342529,02-MAR-12,01-MAR-12,Oscar,,en,76.68.53.27,saizle@bell.net,15111186,000000123629941,5,5,,4
342530,02-MAR-12,01-MAR-12,Suresh,,en,184.151.63.224,lennoxbarb@bell.net,15107352,000000123628610,5,5,"For a change I didn't have to wait in a long queu to get a realperson. We all get relly tired of listening to ""Emily""!",4
342531,02-MAR-12,01-MAR-12,Will,,en,69.158.3.32,thedaggs@bell.net,15112356,000000123634491,5,5,can't think of anything,4
342532,02-MAR-12,01-MAR-12,Adel,,fr,67.68.219.233,normlou@bell.net,15109446,000000123644285,3,1,Un de vos Techniciens doit venir voir s'il peut regler le probleme. La visite est prévu Samedi ,3
342533,02-MAR-12,01-MAR-12,Sonia,,fr,70.52.53.69,beaudoin8@sympatico.ca,15101398,000000123634020,5,5,,5
342534,02-MAR-12,01-MAR-12,Abderrahmane,,fr,174.93.251.140,normand.lavoie@bell.net,15109442,000000123642421,4,2,Abderrahmnane m'a transféré à un tech qui n'est jamais venu en ligne.,1
342535,02-MAR-12,01-MAR-12,Karen,,en,70.27.56.58,zeusman@sympatico.ca,15113372,000000123631290,5,5,,5
342536,02-MAR-12,01-MAR-12,Chae,,en,65.95.25.73,jhuber@sympatico.ca,15106169,000000123636157,5,5,,4
342537,02-MAR-12,01-MAR-12,Danny,,en,174.92.107.201,karleenbradford@bell.net,15106782,000000123638533,5,5,,5
342538,02-MAR-12,01-MAR-12,Stephanie,,en,70.49.22.42,h_dejong@sympatico.ca,15105078,000000123628022,5,5,The person that helped me was awesome,3
342539,02-MAR-12,29-FEB-12,Karim,,fr,76.67.87.175,andre.laurin3@sympatico.ca,15087454,000000123622760,5,4,on ma di qu il falait vidémessages je les vide a chafoi que je lai lu  vou medite q uil faut vidé dosier message  pop je sait pas ou setruve les popdosire si tu pouvai méclairé je pouraitle faire  merci,5
342540,02-MAR-12,01-MAR-12,Krishnan,,en,76.69.4.215,jglass1@sympatico.ca,15106134,000000123627621,5,5,Nothing everythinh was good,5
342541,02-MAR-12,29-FEB-12,Gautham,,en,76.67.115.164,lotusblossom@sympatico.ca,15094172,000000123611086,4,5,"the man who helped me with my internet problem was great. It took 28 minutes-not sure if this is average for this problem. Now if I could get this service with my telephone, also with Bell",3
342542,02-MAR-12,01-MAR-12,Karen,,en,76.69.52.156,david.little@sympatico.ca,15103086,000000123644294,5,5,nothing...Karen helped me with email as well as the security program,5
342543,02-MAR-12,01-MAR-12,Sukumar,,en,174.89.58.165,blakeedwards@sympatico.ca,15101608,000000123630396,3,2,"If you know there is a service outage or any type of issue in a certain location, please put an announcement on your phone system. That way I wouldnt have had to wait on hold 30 minutes to find that out. ",2
343048,29-FEB-12,28-FEB-12,Eric,,en,70.30.33.116,akasten@sympatico.ca,15073684,000000123577357,4,4,It takes too many calls to your company to get the full information. It has taken me four phone calls to unearth this info.,4
343049,29-FEB-12,21-FEB-12,Sowjanya,,en,213.98.202.169,tannerbond@sympatico.ca,15006474,000000123421729,4,4,I fixed one problem but was left with another one that I had to call back for!!  Give me all the facts next time so I only have one call to make!,4
343050,29-FEB-12,28-FEB-12,Linda,,en,174.88.65.82,r.garraway@sympatico.ca,15083652,000000123598533,5,4,,4
343051,29-FEB-12,25-FEB-12,Rahul,,en,67.68.54.99,lucille.metcalfe@sympatico.ca,15051097,000000123530970,4,5,,4
343052,29-FEB-12,28-FEB-12,Eka,,en,70.24.113.78,k.lyon@sympatico.ca,15079878,000000123598192,5,4,,5
343053,29-FEB-12,28-FEB-12,Mariem,,fr,174.92.171.65,a_forget@sympatico.ca,15073448,000000123582400,4,3,,3
343054,01-MAR-12,29-FEB-12,Ericka,,en,65.92.190.93,davebland@sympatico.ca,15089536,000000123616781,,5,"This comment does not apply in this case, but several times in the past I tried to communicate with someone who does have english as a first language making it very dificult and frustrating for me as your customer",5
343055,01-MAR-12,29-FEB-12,Krutthiga,,en,64.231.0.108,geoffrowell@bell.net,15091072,000000123620697,3,4,"She really didn't understand the problem at the beginning.  Had me ddo all sorts of unrelated things, then finally what was required to unblocckthe account (due to mass mailings on mynew account).",3
343056,01-MAR-12,29-FEB-12,Rebeca,,en,65.93.43.37,tmilne2@sympatico.ca,15099108,000000123614718,1,1,,3
343057,01-MAR-12,29-FEB-12,Vijayashanti,,en,70.53.106.7,pjchmarney@sympatico.ca,15096690,000000123611712,5,4,,5
343058,01-MAR-12,29-FEB-12,Zoubeir,,fr,70.55.87.154,ledurobi@sympatico.ca,15093918,000000123610074,5,5,Le technicien a pris le temps de s'assurer que je comprenais ses consignes. Ce fut apprécié. Tout comme j'apprécie que vous nous envoyez ce sondage.,5
343059,01-MAR-12,29-FEB-12,Sonia,,fr,65.94.161.173,gilmar20@sympatico.ca,15091190,000000123614126,5,4,Rien de plus.,5
343060,01-MAR-12,24-FEB-12,Shinoj,,en,99.224.20.16,john.lofthouse@sympatico.ca,15038200,000000123505537,4,4,Your service was fast and competent.,5
343061,01-MAR-12,29-FEB-12,Ashok,,en,184.147.5.186,brent_499@sympatico.ca,15088308,000000123617311,5,4,Not a thing!,5
343062,01-MAR-12,28-FEB-12,Lisa,,en,184.151.63.147,theambeaus@sympatico.ca,15085716,000000123592867,5,5,,5
343063,01-MAR-12,24-FEB-12,Wajdi,,fr,70.26.190.84,luc_morin@sympatico.ca,15039640,000000123508499,4,4,"Eviter d'avoir a appeler 6 fois avant de résoudre un problème qui est relativement simple... Et standardiser la qualité de votre service a la clientèles.

WAJDI et son confrère (Internet) ont résolu mon problème, de transférer entre programme corporatif (athleteCAN) vers un programme résidentiel, en environ 1hr...

Il en reste que je suis tres tres déçu du service reçu après 12ans avec votre service internet... Cela ne tient pas compte du service recu le 24 fev.

SVP faire suite...
",
343064,01-MAR-12,29-FEB-12,Lahouari,,fr,174.92.173.236,jean-marc.filion@sympatico.ca,15092370,000000123610539,4,4,La musique lorsque vous mettez l'appel en attente est désagréable. Le saxophone et la trompette à 8hr le matin sont assez désagréables. Je vous suggère une ballade plus douce à la guitare ou au piano par exemple.,5
343065,01-MAR-12,20-FEB-12,Rowena,,en,67.68.217.238,freja1@bell.net,14984926,000000123407959,4,4,n/a,4
343066,01-MAR-12,29-FEB-12,Srinivasan,,en,70.24.97.191,doe_j@sympatico.ca,15089960,000000123609780,5,4,Nothing that I couuld think of...,5
343067,01-MAR-12,29-FEB-12,Karina,,en,76.64.194.40,audrey024@sympatico.ca,15087734,000000123618156,5,5,This representative was absolutely the best!  Many Thanks again Karina. Nothing else could have been done.  ,5
343068,01-MAR-12,29-FEB-12,Shabbir,,en,69.158.143.20,jramt@sympatico.ca,15093026,000000123618021,5,5,,5
343069,01-MAR-12,29-FEB-12,Andrew,,en,174.88.2.235,danny.bowers@sympatico.ca,15089448,000000123613148,3,1,I expected a manager to call me as the result of two previous calls. I waited long enough and called again. So now I am waiting for a manager to call again. Bell has given me a deadline by notifying me that they will cancel the wifi service in may area on Mar 13. I am moving in May. I expect that we can figure out how to provide me a service without me signing a long term contract.,4
343070,01-MAR-12,29-FEB-12,Sriram,,en,174.89.30.97,cowan5051@bell.net,15089180,000000123626660,4,2,really nothing... waiting for a call back so that we can get the issue resolved.,4
343071,01-MAR-12,29-FEB-12,Houssemeddine,,fr,70.30.198.26,mcecile.louise@sympatico.ca,15095084,000000123611688,4,4,,5
343072,01-MAR-12,22-FEB-12,Alejandro,,en,65.93.216.21,smith.gregoire@sympatico.ca,15017442,000000123453147,3,3,Still have POP and will be trying to change email to imap??????,3
343073,01-MAR-12,28-FEB-12,Samiha,,fr,67.70.100.243,yves.landry19@sympatico.ca,15086612,000000123579653,4,5,pour mon dernier telephone pas de probleme . en novembre  j.ai passe une soiree au telephone  pensant que j aurai la facture unique.la personne qui m a repondu. n avait meme pas fait la demande  tres decevant.,3
343074,01-MAR-12,29-FEB-12,Nouha,,fr,184.145.180.211,h.blackburn04@bell.net,15091462,000000123614772,5,5,Tout simplement satisfaite,5
343075,01-MAR-12,29-FEB-12,Keerthi,,en,76.69.42.226,akmorrison@sympatico.ca,15087232,000000123624469,1,,"These comments apply to Bell internet, television and phone service. This all started when your Internet Department called me to offer a deal for my internet.  Then I proceeded to find out about my TV and Phone service.
I spent several hours on Tuesday and again Wednesday on the phone with bell!!!!!  Not sure if things are going to be what I have been quoted on not.  I guess the only way I will know is to wait and see what my bills are in the new contracts which are to begin April 4th.  Enclosed is a copy of all the phone calls I have just made with Bell:
Sorry but it will not allow me to copy and paste my records in here!!!!!  Would very much like Bell to see what has just transpired.  How may I send you these records?









",2
343076,01-MAR-12,24-FEB-12,Colleen,,en,69.156.93.196,ruscar@sympatico.ca,15043154,000000123502000,5,5,great job,5
343077,01-MAR-12,28-FEB-12,Abbey,,en,65.92.197.247,bknelms@sympatico.ca,15074718,000000123595131,5,5,,5
343078,01-MAR-12,29-FEB-12,Karen,,en,69.156.204.167,sharon.ed@bell.net,15098152,000000123613203,5,4,My recent experience on Feb 29th was fine.The problem was the animated message I received was for the connection of my Bell internet on Feb 17th\2012. The technician that arrived gave me the wrong E-mail address and never mentioned that I needed to install filters on my three phones.After talking to some friends they informed me i Must have filters on my phones or I will never get rid of the terrible static on my phone lines.,4
343079,01-MAR-12,29-FEB-12,April,,en,76.64.152.195,sharon073@sympatico.ca,15098158,000000123605837,4,4,Nothing. Every agent I spoke to were courtious and helpful.,5
343543,01-MAR-12,29-FEB-12,Mohammed Wasay,,en,74.15.21.35,bassnn@sympatico.ca,15087846,000000123607720,5,4,,4
343544,01-MAR-12,29-FEB-12,Earl,,en,74.198.164.201,leedpc@bell.net,15093924,000000123610992,4,4,,5
343545,01-MAR-12,29-FEB-12,Sylvie,,fr,76.64.114.65,louisfrancoeur@sympatico.ca,15094214,000000123618065,5,5,,5
343546,01-MAR-12,28-FEB-12,Jordan,,en,184.148.187.215,cabeaudry@sympatico.ca,15075100,000000123592251,5,4,All questions were answered. Thanks,5
343547,02-MAR-12,01-MAR-12,Nix,,en,184.145.209.172,francie.trueman@sympatico.ca,15104358,000000123636232,5,5,"Bell could have paid for 100% of the insurance I was sold, but didn't need.  I felt that I was taken advantage of.

However, the agent, Monica was permitted to reimburse me 50% or $90 and I agreed.  She handled the call expertly and I wish all reps every where could be as professional with personal service.  She is a gem.",5
343548,02-MAR-12,01-MAR-12,Faqria,,en,174.95.204.135,b.l.fraser@sympatico.ca,15101186,000000123635536,5,5,This call was a follow-up to a call I received from a Bell representative.  I was told there was a problem in my area and a technician was being sent out because of a wiring problem.  She could not tell me how it was going to be resolved.  She was not sure if the wiring issue was inside the house or outside.  Yesterday's telephone call was to confirm that it was a Bell rep. that called me and what the issue was that they were working on.  Yesterday's response to my questions was excellent but I would not recomend the first caller for a customer service position.,3
343549,02-MAR-12,01-MAR-12,Sylvain,,en,76.67.178.52,george-szpyt@sympatico.ca,15104636,000000123631128,5,5,,5
343550,02-MAR-12,01-MAR-12,Ahmed,,en,70.51.89.109,emellanb@sympatico.ca,15103942,000000123644641,5,5,,5
343551,02-MAR-12,01-MAR-12,Nayeem,,en,74.15.52.32,kleiman@sympatico.ca,15107000,000000123651548,3,1,solved my issue,2
343552,02-MAR-12,01-MAR-12,Rufus,,en,67.70.58.142,asmitharb@sympatico.ca,15101076,000000123641187,4,5,,4
343553,02-MAR-12,01-MAR-12,Stephen,,en,70.26.148.173,birgmac@bell.net,15101586,000000123629185,3,3,"I called for 2 reasons.   
1.  our wireles wasn't working.  After talking to 4 people, I did get hooked up with a representative who walked me through the issue in 10 min - PERFECT, and everything was resolved.  (It's in my husband's name...)
2.  I called to cancel one of our cell phones.  7 - SEVEN!!!!!! people, and after 45 minutes being on the phone, transferred around, finally getting a human being on the phone to cancel our $12 charge, my husband had to leave for work, (he had downloaded the responsibility to me) so I'm left talking to an operator WHO WON'T CANCEL MY CELL PHONE BECAUSE MY HUSBAND WON'T TALK TO HIM AND TELL HIM TO DO IT.
are we living in the dark ages?   We live at the same address, have been with Bell for the 20 + years of our marriage, we live at the same address - same last name - they send people to the moon and can't check this information in a couple of clicks after i've been on the phone for 45 min.   REALLY?
IT'S EASIER TO GET A DIVORCE than cancel the cell.   IT'S STILL NOT CANCELLED.
am i about to recommend Bell?   Ahhhhhhhhhhh, not so much.",2
343554,02-MAR-12,01-MAR-12,Sarra,,fr,184.144.242.31,sav.leg@sympatico.ca,15111294,000000123639869,5,5,"J'espère que cette fois-ci sera la bonne, car les 4 dernières interventions de vos techniciens ne donnaient aucun résultats après 24h00 de répration.
",5
343555,02-MAR-12,01-MAR-12,Ahmed Ramy,,fr,70.52.78.206,georgettemercier@sympatico.ca,15104666,000000123643533,5,5,,5
343556,02-MAR-12,01-MAR-12,Lohith,,en,207.219.69.172,chris.dawkins@sympatico.ca,15102390,000000123649717,1,1,Stop keeping people on hold for 15-20 min,1
343557,02-MAR-12,01-MAR-12,Orlando,,en,184.146.109.222,psotta@sympatico.ca,15110160,000000123633632,4,5,,4
343558,02-MAR-12,01-MAR-12,Jose,,en,65.95.109.108,jdmoores@sympatico.ca,15105954,000000123631416,5,5,,4
343559,02-MAR-12,01-MAR-12,Drew,,en,207.219.69.172,chris.dawkins@sympatico.ca,15102388,000000123651212,3,2,Doesn't matter what the issue is... Having to be transferred to 4 people just to have someone tell me to push the restart button on my modem is brutal... I spent over and hour and a half on this issue.,3
343560,02-MAR-12,28-FEB-12,Rahma,,fr,70.53.208.52,daniel376@sympatico.ca,15076066,000000123583794,5,5,,5
343561,02-MAR-12,01-MAR-12,Nelson,,en,70.29.75.74,mmccance@sympatico.ca,15108928,000000123650015,5,5,i have no complaints,5
343562,02-MAR-12,01-MAR-12,Mario,,en,65.95.178.163,dicktat@sympatico.ca,15103398,000000123647243,4,4,,4
343563,02-MAR-12,01-MAR-12,Timothy,,en,50.101.36.229,pocka@sympatico.ca,15110088,000000123642946,5,5,,5
343564,02-MAR-12,01-MAR-12,Mohamed,,fr,184.144.221.254,rene.st_pierre@sympatico.ca,15110552,000000123646429,5,5,,5
343565,02-MAR-12,01-MAR-12,Ibtissem,,fr,50.100.165.153,onil.richard@sympatico.ca,15109562,000000123634579,4,5,,5
343566,02-MAR-12,26-FEB-12,Gayathri,,en,70.30.240.143,T.LENTINI@sympatico.ca,15055570,000000123542523,5,4,,4
343567,02-MAR-12,01-MAR-12,Khan,,en,65.95.224.59,rparent9@sympatico.ca,15110982,000000123644216,1,1,"

",1
343568,02-MAR-12,01-MAR-12,Karen,,en,70.27.36.172,bpolai@sympatico.ca,15101750,000000123628934,5,5,,5
343569,02-MAR-12,27-FEB-12,Houda,,fr,216.113.119.198,gilles.otis082@sympatico.ca,15066920,000000123551330,4,5,,4
343570,02-MAR-12,01-MAR-12,Diana,,en,76.68.42.61,robertyu@sympatico.ca,15110810,000000123641501,5,5,,4
343571,02-MAR-12,01-MAR-12,Asma,,en,174.95.142.241,rfarrell_6@sympatico.ca,15110580,000000123645065,5,4,,4
343572,02-MAR-12,29-FEB-12,Kamel,,fr,67.68.249.77,margot.morissette@sympatico.ca,15094688,000000123620521,5,4,Rien du tout.,5
343573,02-MAR-12,01-MAR-12,Naim,,fr,174.95.243.47,am.normand@sympatico.ca,15100690,000000123650666,4,5,"Vous avez très bien répond à ma demande l'ordinateur et le portable fonctionnent très bien sur l'internet  maintenant, Un gros merci à votre employé surtout de sa patience.  ",5
343574,02-MAR-12,27-FEB-12,Himanshu,,en,201.138.113.204,rob666@bell.net,15071168,000000123563248,5,4,,4
343575,28-FEB-12,27-FEB-12,Ahmed,,en,65.94.122.78,rachellepope@bell.net,15070820,000000123556714,5,5,,5
343576,28-FEB-12,18-FEB-12,Farhana,,en,69.159.75.91,gailleeman@sympatico.ca,14967214,000000123364191,4,4,Hopefully I will have the problem resolved on my bill as promised. In the past this has not happened.,4
343577,28-FEB-12,27-FEB-12,Manoj Sandra,,en,206.172.234.153,tim.carrick@sympatico.ca,15072398,000000123553029,5,5,,5
343578,28-FEB-12,27-FEB-12,Ben Bourouba,,fr,205.237.46.164,lgaud@sympatico.ca,15068774,000000123560760,5,5,"rien, est-ce que votre phrase est écrite correctement??? Il me semble que ce serait plus adéquat de dire:
Qu'est-ce que nous aurions pu faire de mieux pour améliorer votre récente expérience. ",5
343579,28-FEB-12,27-FEB-12,Xenia,,en,174.95.133.209,maz01man@sympatico.ca,15069542,000000123561627,5,5,"She was very clear and understanding while assisting me setting up the new modem and wireless.  Everything was cleared up in a single call.  Thanks
",4
343580,28-FEB-12,27-FEB-12,Jose,,en,70.29.2.169,sbrown000@sympatico.ca,15071582,000000123560280,5,5,The tech was very informed and helpful..,5
342072,29-FEB-12,28-FEB-12,Elyes,,fr,70.24.238.145,renbern@bell.net,15083885,000000123601652,4,4,,4
342073,29-FEB-12,28-FEB-12,Vijay,,en,74.198.9.163,sbrouwer@bell.net,15084692,000000123583717,5,5,Nothing ,5
342074,29-FEB-12,25-FEB-12,Asir raja,,en,24.244.93.240,cecilia.smith@sympatico.ca,15047252,000000123533793,5,4,,5
342075,29-FEB-12,28-FEB-12,Adam,,en,70.29.129.46,lanigangilmourhrm@sympatico.ca,15080462,000000123581542,5,5,"Adam was very helpful in every way. He was skilled, polite, patient and fixed my problem. I have not had the same experience in the past so this was a welcome change.",5
342076,29-FEB-12,28-FEB-12,Ruth,,en,69.158.34.138,tjkennedy@sympatico.ca,15085810,000000123601932,4,4,fully explain why our internet was not working in the first place,4
342077,29-FEB-12,28-FEB-12,Mohd,,en,174.88.11.83,jpandrew@sympatico.ca,15079654,000000123588582,4,3,your 310-surf line did not have call numbers for mobile support. called them first as i was having rouble syncing BB phone and Playbook to Outlook on my Sympatico account. BB Mobile was quick to identify the problem with my BB OS and had me to RIM in 5 minutes. problem resolved in a few hours though.,4
342078,29-FEB-12,28-FEB-12,Jay,,en,70.27.57.214,gilson_2@sympatico.ca,15077872,000000123587365,5,4,,5
342079,29-FEB-12,27-FEB-12,Alexander,,en,67.70.83.226,sandythistle@sympatico.ca,15071518,000000123562320,5,5,"Nothing.  I have now been witness to 
perfection.  Your representative in the Tech Support area, Alexander, could not have been more helpful.  He was professional, courteous and really knew
his job.  Thanks Bell for another outstanding experience.  The expertise of your Tech people is truly amazing.
Thanks Alexander!!",5
342080,29-FEB-12,28-FEB-12,Justin,,en,70.53.224.56,charleslam@sympatico.ca,15075440,000000123590964,5,5,The service of Justin is very impressive. He is very helpful.  But the past experience told me that not every representative is so helpful. ,4
342081,29-FEB-12,28-FEB-12,Basker,,en,70.53.25.139,monikacoosmann@bell.net,15082342,000000123577922,4,3,Vidoeclips still don't work properly.Clips pause or stop and then continue.Altough it is better then before,3
342082,29-FEB-12,27-FEB-12,Walid,,fr,69.157.224.25,y.y.inc@bell.net,15072922,000000123566946,5,5,,5
342083,29-FEB-12,28-FEB-12,David,,en,70.51.248.141,dbrisson1@sympatico.ca,15076244,000000123577295,5,5,,4
342084,29-FEB-12,28-FEB-12,William,,en,69.157.60.172,knotakare@sympatico.ca,15080242,000000123591242,4,4,,4
342085,29-FEB-12,28-FEB-12,Edward,,en,174.93.51.185,bnsiegner@sympatico.ca,15074770,000000123592914,5,4,I was totally satisfied.,5
342086,29-FEB-12,28-FEB-12,Gloria,,en,174.93.223.145,mickdesign@sympatico.ca,15082074,000000123597025,5,5,NOTHING,5
342087,29-FEB-12,28-FEB-12,Pedro,,en,65.93.213.117,al.brubacher@sympatico.ca,15073702,000000123582901,4,4,,4
342088,29-FEB-12,28-FEB-12,Rohith,,en,70.53.130.147,normsusan@bell.net,15082868,000000123592267,5,5,,5
342089,29-FEB-12,28-FEB-12,Karla,,en,70.50.90.188,jural@sympatico.ca,15079830,000000123595849,2,1,Fixed the problem,2
342090,29-FEB-12,28-FEB-12,Rohit,,fr,76.65.48.40,lyndamackenzie@sympatico.ca,15081078,000000123591809,5,5,,5
342091,29-FEB-12,28-FEB-12,Abdoulaye,,fr,70.24.236.46,daniel_rondeau@sympatico.ca,15076074,000000123587326,4,4,Je trouve que tout était bien. ,4
342092,29-FEB-12,26-FEB-12,Med Heni,,fr,174.93.224.120,andre-france@sympatico.ca,15055890,000000123539488,2,1,,3
342093,29-FEB-12,28-FEB-12,Ashok,,en,174.92.53.126,rcow@sympatico.ca,15083808,000000123586881,5,5,,4
342094,29-FEB-12,28-FEB-12,Divya,,en,184.145.62.251,charles.bostock@sympatico.ca,15075434,000000123580386,5,5,,5
342095,29-FEB-12,28-FEB-12,Karen,,en,184.146.68.51,lsmarek@sympatico.ca,15080988,000000123584484,5,5,,4
342096,29-FEB-12,28-FEB-12,Crystal,,en,184.146.68.51,lsmarek@sympatico.ca,15080986,000000123585060,5,5,,4
342097,29-FEB-12,28-FEB-12,Chat,,en,74.14.104.71,kjoss@sympatico.ca,15080202,000000123601676,1,1,,1
342098,29-FEB-12,28-FEB-12,Shakeel,,en,174.88.43.5,grahampa@sympatico.ca,15078048,000000123589342,1,1,I did NOT call you yesterday or anytime of recent.   The last time I called in was approx 2 months ago.   I have fowarded this message to one of the Directors.,1
342099,29-FEB-12,28-FEB-12,Ronald,,en,76.69.0.100,rhmatthews@sympatico.ca,15083928,000000123591565,1,1,the support person did not know how to fix the problem. He offered to get on  my computer and experiment but I was afraid to let him do that due to his experience,2
342100,29-FEB-12,28-FEB-12,Srinivasan,,en,131.137.245.208,gryphon57@sympatico.ca,15078082,000000123579409,2,4,"The agents speak English well, but the accent is very hard to understand. I also got cut off when being transferred to a second-level technician and had to go through the hassle of calling again, waiting on hold, re-explaining everything, etc.  BTW, your internet service is very expensive, quite unreliable and gets throttled regularly at peak periods.  When I move I am definitely not going to have Bell phone, internet or satellite service ever again.",1
342101,29-FEB-12,28-FEB-12,Greg,,en,64.229.181.96,trasool@sympatico.ca,15085926,000000123578927,4,,person I was speaking was curtious. However very disappointed in internet service. I have been calling regarding the issue with wirless connection drop eversince switched to fiber optic. was much happier with the previous package. everytime there is a difefrent answer given by reps. I will monitor if the same problem still exsists after the last call.,2
342102,29-FEB-12,26-FEB-12,Jose,,en,65.121.44.78,dgiofu@sympatico.ca,15048018,000000123534984,1,1,Fix my internet connectivity problems and overall slowness!,2
342103,29-FEB-12,23-FEB-12,Sukanya Mukherjee,,en,70.52.168.132,ljlee@sympatico.ca,15025852,000000123485318,3,4,"I was told that I would get a call in 24 to 48 hours.Still waiting.Decided to try the new password again and it worked.
So all is well. Thanks.",5
342104,29-FEB-12,28-FEB-12,Wayne,,en,70.31.57.183,flembo@sympatico.ca,15077294,000000123584945,5,4,"As long as the solution goes through as indicated by the Bell Rep.,nothing could be improved.",4
342105,29-FEB-12,28-FEB-12,Rohith,,en,69.158.35.107,kwcoe@sympatico.ca,15080340,000000123601074,4,4,"I had some difficulty understanding his words,but he was quite patient,so it all worked out.",5
342106,29-FEB-12,28-FEB-12,Mariem,,fr,70.29.197.242,pasdallure@bell.net,15083100,000000123583466,4,4,,3
342107,29-FEB-12,24-FEB-12,Cristian,,en,184.148.114.199,logrif@sympatico.ca,15039496,000000123494247,2,3,It would be better to explain why some advert is on my screen without request because it blocks my use of e-mail until I have time to inter act with a Bell corrector.,
342108,29-FEB-12,24-FEB-12,Nelson,,en,76.64.102.35,marysueandsteve@sympatico.ca,15040264,000000123508684,4,4,I'm still confused as to the reason I received this modem in the first place and no one has been able to give me an explanation.,4
342109,29-FEB-12,27-FEB-12,Zeineb,,fr,174.94.81.132,jean-paul002@sympatico.ca,15067700,000000123550709,1,1,"Des téléphonistes qui parlent le français d'ici. Qui prennent le temps de nous écouter, qui nous passent d'un à l'autre en tentant de nous vendre un nouveau service . . . ",1
342544,28-FEB-12,27-FEB-12,Sajid,,en,76.68.94.148,plk_wales@sympatico.ca,15070684,000000123566188,2,1,"Fix the problem. don't ask me to unplug something, which we have tried before. this hasn't worked. also the tech representative said he would call back in one hour and didn't. not the least impressed by bell ( not just this particular service-across the board)",1
342545,28-FEB-12,25-FEB-12,Geetha,,en,64.229.24.185,anniepes@sympatico.ca,15046320,000000123523051,4,3,,5
342546,28-FEB-12,25-FEB-12,Stephen,,en,64.229.24.185,anniepes@sympatico.ca,15046322,000000123527231,3,3,,5
342547,28-FEB-12,27-FEB-12,Kira,,en,65.92.209.138,kampongku@bell.net,15068260,000000123560947,1,3,have the Bell care reps take time to listen and not react right away and accuse the customer of not being patient. The reps should not argyue with the customer,1
342548,28-FEB-12,27-FEB-12,Gloria,,en,70.54.155.223,s_deriggi@sympatico.ca,15071428,000000123565834,5,5,,4
342549,28-FEB-12,25-FEB-12,Mario,,en,74.14.88.189,shelleywright@sympatico.ca,15053912,000000123534138,4,4,nothing comes to mind,5
342550,28-FEB-12,18-FEB-12,Hector,,en,69.156.61.181,gdcolangelo@sympatico.ca,14967294,000000123371686,5,5,"No, the service was impecable",5
342551,28-FEB-12,27-FEB-12,Yaseen,,en,67.71.181.229,louise_marsan@sympatico.ca,15068930,000000123552089,3,4,have client service in Quebec,3
342552,28-FEB-12,27-FEB-12,Moemen Belleh,,fr,70.24.198.188,leonce.bouchard@sympatico.ca,15068746,000000123565007,5,5,"Pour le moment j'attends le résultat de ma demande quand elle sera en fonction.

Je vous dirai. Pour l'instent,je suis satisfait,

",5
342553,28-FEB-12,27-FEB-12,Eric,,en,69.156.19.6,jeff.eastwood@sympatico.ca,15067752,000000123552277,4,4,He wasn't sure I would get any discount for bundling my 2 services together. He said it would show up when the bills are merged.  I would've liked to have known right away what advantage there would have been. ,4
342554,28-FEB-12,27-FEB-12,Nix,,en,70.51.156.194,jimcsr@sympatico.ca,15067864,000000123563253,5,5,"I can't think of anything. The young lady handled the call perfectly. Bell's ability to keep billing and service changes straight would have avoided the problem in the first place, however.",5
342555,28-FEB-12,24-FEB-12,Salvador,,en,64.231.250.94,LSkirko@sympatico.ca,15031754,000000123502039,5,5,,4
342556,28-FEB-12,27-FEB-12,John,,en,70.31.121.15,peter039@sympatico.ca,15070600,000000123565356,4,3,Not sure as it involved connecting an E-Reader to my secure Internet and configuring my Symaptico email account on my EReader.  Very satisfied with support from Bell (the next day) after the provider of my EReader could not help.,5
342557,28-FEB-12,27-FEB-12,Valerie,,en,70.49.169.121,mamcdemers@sympatico.ca,15069190,000000123562618,5,4,,4
342558,28-FEB-12,26-FEB-12,Kevin,,en,70.25.16.68,gmnrducharme@bell.net,15058228,000000123535462,4,2,"The tech I spoke to on the phone was very pleasant and did everything he could to resolve our ""no internet access"" problem-unfortuneatly we are still waiting for a call from the tech who needs to come to our home to repair the problem.",5
342559,28-FEB-12,27-FEB-12,Jamie,,en,74.14.102.111,sandra040@sympatico.ca,15071496,000000123561392,5,3,need clearer selections in the phone choices,3
342560,28-FEB-12,27-FEB-12,Hemanth Kumar,,en,70.27.139.227,budd.thorne@sympatico.ca,15064978,000000123553450,5,5,,4
342561,29-FEB-12,28-FEB-12,Bob,,en,64.229.92.124,rvwilli@sympatico.ca,15084434,000000123592825,4,4,,4
342562,29-FEB-12,28-FEB-12,Casey,,en,174.95.96.108,harrywer@sympatico.ca,15078260,000000123587700,5,4,,4
342563,29-FEB-12,28-FEB-12,Hugo,,en,65.92.92.154,frank.vasko@sympatico.ca,15077428,000000123577834,5,5,,5
342564,01-MAR-12,29-FEB-12,Robert,,en,74.12.232.218,sderochie@bell.net,15097990,000000123605101,3,3,not put me on hold so much and keep sending me from one department to another,3
342565,01-MAR-12,29-FEB-12,Kumar,,en,50.100.129.162,normanon6@sympatico.ca,15096076,000000123626165,3,2,get representatives who can speak english,2
342566,01-MAR-12,29-FEB-12,Srinivasan,,en,64.231.63.31,loislee98@sympatico.ca,15094144,000000123620379,5,5,Not a thing.  Thanks very much.,5
342567,01-MAR-12,29-FEB-12,Haythem,,fr,69.157.134.191,lyjeanLALANCETTE7@sympatico.ca,15094346,000000123608978,5,5,respecter au départ l'entente prise avec vous,4
342568,01-MAR-12,29-FEB-12,Houda,,fr,69.157.138.41,bentremb1@sympatico.ca,15087964,000000123615122,1,1,Personne n'a pu me dire quand le reseau avec la fibre optique sera disponible.,4
342569,01-MAR-12,29-FEB-12,Oussama,,fr,64.228.86.114,pierre_dumont_69@sympatico.ca,15096640,000000123620127,2,2,Très dure a comprendre,2
342570,01-MAR-12,29-FEB-12,Alvaro,,en,64.231.112.62,csamek@sympatico.ca,15089238,000000123619284,5,5,,5
342571,01-MAR-12,29-FEB-12,Karla,,en,174.91.139.146,danevmason@bell.net,15089400,000000123617560,4,4,,5
342572,01-MAR-12,29-FEB-12,Latregan,,fr,76.71.181.46,jb01@sympatico.ca,15092292,000000123616667,5,4,"Réduisez vos tarifs encore un peu

Pour la télévision je n'ai pas besoin de 150 ou200 canaux ,4 ou 5 suffisent a faire mon bonheur ainsi qu'a la majorité des gens a qui j'en parle .
",5
342573,01-MAR-12,26-FEB-12,Jonathan,,en,64.231.91.22,dawn.daiken@sympatico.ca,15057184,000000123546021,5,5,,4
342574,01-MAR-12,29-FEB-12,Gopinath,,en,174.91.117.113,malyvonne@sympatico.ca,15094544,000000123621132,5,5,hard to understand his voice,5
342575,01-MAR-12,29-FEB-12,Jamel,,fr,76.65.163.206,imcyr@sympatico.ca,15091892,000000123617390,5,5,tout etait parfait,5
342576,01-MAR-12,29-FEB-12,Elyes,,fr,76.65.163.206,imcyr@sympatico.ca,15091890,000000123615976,3,1,avoir une meilleure connaissance du systeme pour les utilisateur de Mac,3
342577,01-MAR-12,29-FEB-12,Naveenkumar,,en,65.93.104.136,rob.kelly@sympatico.ca,15097348,000000123626739,4,5,,4
342578,01-MAR-12,01-MAR-12,Methil,,en,50.100.51.251,bnm@sympatico.ca,15088186,000000123627140,5,5,,5
342579,01-MAR-12,29-FEB-12,Florence,,en,70.50.152.132,bob.cheam@sympatico.ca,15088192,000000123610673,5,5,,3
342580,01-MAR-12,29-FEB-12,Sukumar,,en,76.69.18.164,katinc@sympatico.ca,15093372,000000123617222,5,5,Not a thing. The technician was diligent and resolved the issue in good time.,5
342581,01-MAR-12,29-FEB-12,Ali,,en,207.164.79.23,bilalqureshi@sympatico.ca,15088066,000000123612945,1,1,"Get the issue resolved, my issue has been on-going for 8 months now. My next step is taking this to the media. Get your act together Bell!!",1
342582,01-MAR-12,29-FEB-12,Romeo,,en,67.68.136.4,hesterm@sympatico.ca,15091686,000000123608021,5,5,Nothing.  This was the best tech service I have ever had from Bell.  Excellent representative.,4
342583,01-MAR-12,29-FEB-12,Porushotham,,en,184.151.63.220,rob.and.erin@sympatico.ca,15097344,000000123604161,5,4,,4
342584,01-MAR-12,29-FEB-12,Hussain,,en,64.229.120.148,konrad.koenig@sympatico.ca,15093638,000000123613703,1,1,Hire competent employees,1
342585,01-MAR-12,29-FEB-12,Lamya,,fr,76.64.111.237,sandra.tanguay@sympatico.ca,15097848,000000123609650,5,4,,4
342586,01-MAR-12,29-FEB-12,Mario,,en,70.49.0.69,acontini@sympatico.ca,15087148,000000123623722,4,4,The call take a little longer than I would have preferred but other than that relatively satisfied.  The original individual could have spoken a little clearer.  The second individual was very clear and easy to hear.,4
343080,28-FEB-12,27-FEB-12,Stacey,,en,100.43.105.113,barb.brittain@bell.net,15064466,000000123549642,3,4,"It was difficult to follow the conversation.  Speech was too fast.  I would not have had to contact Bell, if the problem had been taken care of previously - a few years ago, I made the request to add my wife to the account.  The problem cropped up again on several occasions since, and obviously not resolved.  I hope records have now been corrected once and for all.",3
343081,28-FEB-12,27-FEB-12,Elyes,,fr,174.91.241.79,pierrotm50@sympatico.ca,15070662,000000123562857,4,5,,5
343082,28-FEB-12,27-FEB-12,Asma,,fr,184.145.178.6,rejean.desranleau@sympatico.ca,15070988,000000123553844,5,5,Je suis satisfait.,5
343083,28-FEB-12,27-FEB-12,Aymen,,fr,70.24.233.107,laurette.turcotte@sympatico.ca,15068654,000000123560080,3,4,,4
343084,28-FEB-12,27-FEB-12,Lisa,,en,74.15.244.71,twalker9999@bell.net,15072562,000000123566813,3,4,"Your representative answered all my questions well. My dissatisfaction is with your service, not the customer rep.

You are cancelling my Rural Internet service and replacing it with a Turbo Hub service.  I am in a low lying area and went through this 2 years ago when I first ordered internet service.  At that time, I was forced to try all your other services and nothing else worked. After much hassle, I ended up with the Rural Internet service and it has worked since. Perhaps the Turbo Hub now works out here, but what I find annoying is that if it doesn't, there is no alternative (from Bell).  I'm not impressed!
The other issue is that the new service is metered where my current one isn't. I suspect that that is the real motive behind cancelling it.
In addition, your limits are far too low.  At 3Mb/sec, the 3GB limit represents less than 2.5 hours of full speed usage per month.  That's outrageous.  I see that other providers give unlimited service or 50 GB / month, so I'll be looking at them as possible alternatives.  
It seems to me that Bell's priorities are all about extracting money from their customers, based on their near monopoly, rather than providing good service and customer satisfaction.",2
343085,28-FEB-12,24-FEB-12,Bob,,en,184.145.101.172,jennifer.middlemis@sympatico.ca,15037814,000000123497144,,,I DID NOT call you on the 24th of February concerning my bell account.  HAS MY ACCOUNT BEEB COMPROMISED????  What of my information was given out???  What was the call about???  I demand answers..That should in a nutshell tell you about your customer service.  I expect a phone call on this matter or necessary action will be taken.  AGAIN I DID NOT CONTACT YOU ON FEBRUARY 24TH AT 12:10:11 PM REF#123497144. I demand to know what was dicussed illegally concerning MY account. I can be reached at 613-585-1314...,
343086,28-FEB-12,27-FEB-12,Pratheep Prabhu,,en,74.14.5.222,simoncis@sympatico.ca,15071808,000000123556100,4,4,,3
343087,28-FEB-12,27-FEB-12,Timothy,,en,76.69.115.153,davislondon@sympatico.ca,15065770,000000123566059,5,5,,5
343088,28-FEB-12,27-FEB-12,Souhail,,fr,70.26.188.81,clementraymond@sympatico.ca,15065436,000000123551899,5,5,J'ai été entièrement satisfait.,5
343089,28-FEB-12,27-FEB-12,Nawel,,fr,184.146.253.147,realpaige@sympatico.ca,15070956,000000123561524,5,5,"Celui qui a réparé les troubles de mon ordinateur s'est totalement occupé de son client, l'a fidélisé afin de le transformer en client Bell d'avenir...

Merci à l'excellente acceuil transmise durant cet appel et je suis heureux d'avoir un PC en excellente condition.

Merci beaucoup!  Réal Paige

",5
343090,28-FEB-12,23-FEB-12,Stephanie,,en,184.146.87.215,fr.perri@sympatico.ca,15022744,000000123472507,5,5,,5
343091,28-FEB-12,16-FEB-12,Gilberto Jose,,en,208.100.40.43,zzone66@bell.net,14950892,000000123334080,4,4,I was very happy with Gilberto however I am completely unhappy with Bell overall.  Ever since I was forced to upgrade my satellite receiver I have had nothing but issues with Bell!  I just received today a call from your Collections Dept for apparently an unpaid account on the closed account!  All my payments are made on my One Acct 170001408 and I have never received any collection calls in my life! My last payment made was actually about 250.00 more than the account so perhaps your billing dept screwed things up! I am also still waiting for you to send me the return kit for my old receiver (the last call (3rd one) was placed Jan 05) the order BP201201058028.001. I am completely unhappy with Bell Canada!,1
343092,28-FEB-12,26-FEB-12,Jamie,,en,65.95.223.19,vsockett@sympatico.ca,15063276,000000123545001,4,4,nothing,5
343093,28-FEB-12,27-FEB-12,Ibtissem,,fr,76.64.136.49,benoit.forest2@sympatico.ca,15064582,000000123552648,3,2,"J'aurais apprécier que l'employée se nomme au début de la conversation et que 
celle-ci à la fin de la conversation  ne me donne pas l'impression de me laisser tombé et me dirige vers une solution alternative plutôt que de me planter là.  ",3
343094,28-FEB-12,17-FEB-12,Henda,,fr,168.87.145.194,nguthai@sympatico.ca,14960096,000000123352919,5,5,Excellent services et communications!,5
343095,28-FEB-12,26-FEB-12,Mario,,en,216.52.207.75,jamie.delaney@bell.net,15058800,000000123546082,1,1,Stop being transfer and put on hold for long periods of time. ,2
343096,28-FEB-12,27-FEB-12,Milo,,en,70.24.22.7,wim2@bell.net,15072844,000000123557083,4,4,reduce waiting time 'on hold',4
343097,28-FEB-12,27-FEB-12,Lohith,,en,70.49.221.89,djmadl@sympatico.ca,15065996,000000123561172,4,4,nothing,5
343098,28-FEB-12,27-FEB-12,Oscar,,en,184.145.85.184,billcathy.betsworth@sympatico.ca,15064678,000000123564647,5,3,,4
343099,28-FEB-12,27-FEB-12,Eric,,fr,76.67.148.153,cloclo876@sympatico.ca,15065446,000000123552618,5,5,"Vraiment ce serait impossible de faire plus, car Eric est une personne compréhensive et à l'écoute du besoin de la personne.",5
343100,28-FEB-12,24-FEB-12,Christine,,en,76.67.44.221,hdhutch@sympatico.ca,15036939,000000123497714,4,4,,4
343101,28-FEB-12,25-FEB-12,Methil,,en,184.147.176.129,jglauseranderson@sympatico.ca,15049952,000000123534665,5,5,Seriously nothing.  I was very impressed to receive 2 phone calls the next day with somebody following up with the matter (and resolving it in a few short steps).  These gentlemen were very polite and patient and I appreciated that!  They did a great job.,5
343102,28-FEB-12,27-FEB-12,Temsu,,en,69.156.211.66,nortonrv@bell.net,15070266,000000123563348,1,1,"I have spent over 3 hours on the phone with Bell in the last 3 weeks, and my computer is not working any better than it was before. Every time I go on line it says the bell conection is not available, and I have to fool around with it to get it on again. 
VERY VERY FRUSTRATING,",1
343103,28-FEB-12,27-FEB-12,Vidya,,en,50.101.146.205,gandlbaker@bell.net,15066766,000000123562227,3,3,less wait time,2
343104,28-FEB-12,24-FEB-12,Mitchell,,en,174.88.20.188,hcgc@sympatico.ca,15036930,000000123510805,5,4,nothing,4
343105,28-FEB-12,27-FEB-12,Lorrey,,en,70.24.172.179,jggarbuckle@sympatico.ca,15067836,000000123563105,5,5,"Absolutely nothing.  I was assisted by a capable, polite eager professional who enabled me to completely solve the issues at hand.",5
343106,01-MAR-12,28-FEB-12,Josue,,en,70.49.231.73,wmoulton@sympatico.ca,15086424,000000123581858,5,5,nothing,5
343581,28-FEB-12,27-FEB-12,Meher,,fr,65.92.30.210,corinne.gilbert@sympatico.ca,15065499,000000123552740,5,5,,5
343582,28-FEB-12,27-FEB-12,Edwin,,en,184.147.122.203,kenneth.m@sympatico.ca,15068380,000000123566391,5,5,nothing.,5
343583,28-FEB-12,17-FEB-12,Mansouri,,fr,168.87.145.194,nguthai@sympatico.ca,14960094,000000123353962,5,5,excellent communications,5
343584,28-FEB-12,23-FEB-12,Ashwini,,en,67.71.148.107,jerrygaylebrown@sympatico.ca,15024426,000000123471977,2,1,"I just got back onto my email account after 5 days. When I went into my email, I found my new password had been sent to my account. Now how much sense does that make? I was blocked by Bell from my account and my new password was sent to the blocked account???
I spoke with someone today and he was very helpful and I finally have access to my account!! It was frustrating but now everything is okay. I still do not know why my account was blocked!",4
343585,28-FEB-12,27-FEB-12,Dennis,,en,24.37.40.78,ChiKLee@sympatico.ca,15063630,000000123562849,5,4,,4
343586,28-FEB-12,27-FEB-12,Danny,,en,70.53.87.66,denise.daniel88@sympatico.ca,15065852,000000123552982,5,5,person was great very patient,5
343587,28-FEB-12,27-FEB-12,Walter,,fr,174.89.167.191,m.t.delli-colli@sympatico.ca,15069094,000000123554707,4,4,,4
343588,28-FEB-12,25-FEB-12,Mohammed,,en,70.28.10.211,rivamacneil@sympatico.ca,15053268,000000123523498,5,5,nothing,5
343589,28-FEB-12,27-FEB-12,Nelly,,en,174.88.213.11,yvon.serre@sympatico.ca,15073024,000000123559040,5,5,"While on the phone, there was a tremendous amount of background noise which made it extremely difficult to hear Nelly as she was guiding me through the process of resolving my problem....",5
343590,28-FEB-12,25-FEB-12,Pamela E,,en,174.92.71.45,ammarlowe@sympatico.ca,15046182,000000123525427,5,5,She was exceedingly nice! ,5
343591,28-FEB-12,26-JAN-12,Hari,,en,68.179.106.161,mikem2@sympatico.ca,14751578,000000122852432,1,1,The final call to your service dept on Fri evening after three failed service calls was somewhat helpful. Unless I called I would not have known this service call was also aborted and clearly the customer is not your # 1 consideration here and there are no systems in place to ensure customers requests and directions are followed. I am deeply dissatisfied with Bell and addressing current options for potential competitors.  ,2
343592,28-FEB-12,28-FEB-12,,,en,174.113.185.176,,,,2,1,Maybe ask if our phone was working after he finished repairs because we have the same issue.  And the technician came the day before my scheduled appointment.  ,2
343593,28-FEB-12,27-FEB-12,Gautham,,en,50.101.146.205,gandlbaker@bell.net,15066768,000000123559895,3,2,less wait time and read the file so you have an idea of why i was transferred to that dept.,2
343594,28-FEB-12,27-FEB-12,Zeineb,,fr,65.92.87.152,lcarette@sympatico.ca,15068678,000000123559700,4,3,,4
343595,28-FEB-12,20-FEB-12,Kaouther,,fr,70.30.173.203,berthiaume.luc@sympatico.ca,14982154,000000123407657,2,1,"Le service de sécurité internet n'a pas réussi à bloquer un virus qui a infecté mon ordi. Apr`s consultation aupr`s de votre représentant c,était mon PC qui était défectueux et pas assez puissant pour supporter votre service. Dure à croire quand le tout fonctionnait à merveille avant que mon ordi soit infecté.J'ai réussi personnellement à résoudre mon problème après deux jours de labeur et de recherche sur le web pour corriger mon problème. ",
343596,28-FEB-12,27-FEB-12,Josue,,en,184.148.122.248,peter.jurgeneit@sympatico.ca,15070594,000000123556245,4,4,,5
343597,28-FEB-12,22-FEB-12,Jeff,,en,65.95.247.73,Eddwhite3@sympatico.ca,15007896,000000123453597,5,5,,5
343598,28-FEB-12,27-FEB-12,Zohra,,fr,184.145.251.231,ginette.bergeron07@sympatico.ca,15066924,000000123561129,5,5,RIEN...TOUT EST O.K. MERCI...,5
343599,28-FEB-12,27-FEB-12,Elyes,,fr,184.145.251.231,ginette.bergeron07@sympatico.ca,15066926,000000123566865,5,5,  RIEN DE PLUS   ...MERCI,5
343600,28-FEB-12,27-FEB-12,Abir,,fr,70.52.65.61,jean.lavallee267@sympatico.ca,15067708,000000123565083,5,5,,5
343601,28-FEB-12,25-FEB-12,Manel,,fr,70.48.41.25,jeannedarc.dery@sympatico.ca,15049864,000000123524324,4,4,J'ai passé beaucoup de temps au téléphonne mais celà en a valu la peine. Je suis vraiment satisfaite..Merci!,5
343602,28-FEB-12,27-FEB-12,Sheila,,en,64.231.170.152,newbets1@bell.net,15070160,000000123559749,5,5,Nothing - the issue was resolved.,5
343603,28-FEB-12,27-FEB-12,Souhail,,fr,65.93.126.216,lachance_m@sympatico.ca,15068576,000000123566744,4,4,"J'ai changé mon forfait, j'aurai aimé être aviser de mon nouveau modem téléphonique.",5
343604,28-FEB-12,22-FEB-12,Celina,,en,76.66.134.69,dsmcmoffett@sympatico.ca,15010722,000000123451156,4,4,,5
343605,28-FEB-12,27-FEB-12,Melvin,,en,76.69.87.15,strathben@sympatico.ca,15072050,000000123553569,5,5,,5
343606,28-FEB-12,27-FEB-12,Janissa,,en,76.70.47.242,glass1@sympatico.ca,15066972,000000123560208,2,1,"Using my original issued UserID and Access Password I was unable to log in to get my usage information. When I talked with the tech. operator I was told these were changed and I was given a new UserID and Access Password. (Why wasn't I informed at the time that these had been altered?) Anyway, when I tried to log in with the new UserID and Access Password it didn't work either! Another phone call to 310-SURF and a half hour on the phone with a tech. didn't work either. I was considering signing up for you new Fibe TV, but am now considering other options.",
343607,28-FEB-12,23-FEB-12,Oscar Ernesto,,en,69.157.152.195,maciejdem@sympatico.ca,15026222,000000123482721,2,1,get my internetand telephon on line qicker,2
343608,28-FEB-12,27-FEB-12,Houssemeddine,,fr,67.68.225.176,gpeyton4@sympatico.ca,15067018,000000123551699,5,4,rien en particulier..merci,4
343609,28-FEB-12,15-FEB-12,Abhishek,,en,70.26.135.227,hubieman@sympatico.ca,14930234,000000123298577,5,5,"No improvement necessary.
I understand that it is necessary to have the first-level support person do some basic tests prior to being escalated to the more technical second level.
All Bell reps I dealt with were courteous, effective, and helpful.
My thanks to all involved.",5
343610,29-FEB-12,28-FEB-12,Jason,,en,184.147.113.93,bmarsh1@sympatico.ca,15074752,000000123601113,3,4,answer phones more productively& make the waiting time more informative & pleasant.,3
343611,29-FEB-12,28-FEB-12,Hugo,,en,76.64.28.248,david.adam@sympatico.ca,15076194,000000123590569,4,1,,2
343612,29-FEB-12,28-FEB-12,Mehdi,,fr,70.52.98.29,magpru@sympatico.ca,15081250,000000123600831,3,1,"Le premier conseiller après plusieurs essais m'a transférer à un autre personne à la centrale je pense et celui-la a était vraiment pas contant et a été asser sec pour ne pas dire bête avec moi parce que je n'ai pas rester en attente pendant 45 minutes. J'ai vraiment pas aimer me faire parlé bête par cette personne, surtout que j'avais été plus qu'une heure au téléphone pour finalement rien régler. Aujourd'hui un tecnicien est venu changer mon modem et le problème est régler. Étant donné que j'ai eu a téléphoner a plusieur reprise pour des problème dans le passé, je pense sérieusement faire affaire avec vidéotron si celà se reproduit. Dommage car sa fait 8ans que je fais affaire avec vous pour mon internet.",1
342110,29-FEB-12,28-FEB-12,Preety,,en,67.68.17.64,donmim@bell.net,15076638,000000123590747,4,4,"The technician was very patient with me, detailed in her instructions and very competent. I found it a little hard to follow her however. If she would speak a little slower, I think that would help. She waw very courteous and responsive. I was impressed with her knowledge and ability.",5
342111,29-FEB-12,28-FEB-12,Gilberto Jose,,en,50.101.144.44,ejcurley@sympatico.ca,15076898,000000123589293,5,5,,5
342112,29-FEB-12,27-FEB-12,Walid,,fr,67.68.20.38,boutineric@sympatico.ca,15064842,000000123556653,5,5,"Cela n'a rien à voir avec le service superbe que j'ai eu avec la personne qui m'a parlé.  J'aimerais pouvoir payer ma facture Bell (téléphone, internet)à l'aide de ma carte de crédit sans être transféré par un système téléphonique.  De plus, le service semble s'être amélioré dernièrement.  Alors, tant mieux.",4
342113,29-FEB-12,27-FEB-12,Amanda,,en,76.64.207.226,lprout@sympatico.ca,15068952,000000123559154,4,4,,4
342114,29-FEB-12,28-FEB-12,Shinoj,,en,24.246.9.203,judykiar@sympatico.ca,15079768,000000123585781,4,5,"Improve English skills of technicians, its sometimes difficult to understand what they are saying.",4
342115,29-FEB-12,28-FEB-12,Chantal,,en,69.158.118.222,thestud@sympatico.ca,15085752,000000123583496,5,5,I was quite happy with my recent experience. The 2 people I spoke too were courteous and most accomodating.,5
342116,29-FEB-12,28-FEB-12,Emna,,fr,76.67.88.64,fr.mercier@sympatico.ca,15077338,000000123585959,5,5,La dame a été d'une grande patience et d'une extrême gentillesse,4
342117,29-FEB-12,28-FEB-12,Sharon,,en,74.115.197.34,adamroga@sympatico.ca,15073554,000000123581627,4,3,,3
342118,29-FEB-12,28-FEB-12,Marga,,en,174.92.111.162,sem17@bell.net,15084762,000000123589128,2,2,honoured the agreement from December at $30.00 per mth for 12 mths and i would not have had to call at all. stop nickle and dimed the customers will so many increases throughout the year. she just kept repeating herself and reading what was on my bill and not listening.Your sales people need to tell the truth when calling to promote new products.i have talked to several family and friends and they are getting really tired of Bell's attitude and lack of knowledge with their employees.,2
342119,29-FEB-12,28-FEB-12,Sajid,,en,65.92.2.125,epeers@sympatico.ca,15077014,000000123601766,5,4,"my sister in Vanc.on telus waits hours before she gets help bell is far superior.  @ times I have to ask rep to repeat as I find the accent hard to understand yet they are very charming, patient and kind.",4
342120,29-FEB-12,28-FEB-12,Anis,,fr,70.51.141.171,traductionsclc@bell.net,15085910,000000123591205,3,3,"L'attente a été moins longue (6 minutes par rapport à 48 minutes en matinée) mais après avoir été assurée que le problème dans le secteur avait été réglé, nous avons perdu la connexion plusieurs fois par la suite et même aujourd'hui, il a fallu plusieurs minutes avant que ma réponse à votre premier questionnaire soit envoyée (il était marqué: en attente de bell.ca....).",
342121,29-FEB-12,28-FEB-12,Hector,,en,184.144.13.170,jmeyer13@bell.net,15079344,000000123582433,3,3,"Although the issue was resolved later that day, at the end of my phone call, I was told I was being transferred to another department because it couldn't be resolved with that department and I would receive a phone call in 2 to 22 hours.  Although the technician was unfailingly polite, I think Bell should hire people in Canada where it makes it's money.",3
342122,29-FEB-12,28-FEB-12,Shiann,,en,76.67.125.171,markjune@bell.net,15081566,000000123588795,3,3,"more credit as I never signed up for the expensive pkg.1 month free is not thst very much when I have paid for years the extra $156 extra a year x many years!!!!
You should automatically let customers know that they are not using very much internet & tell them there are options.",2
342123,29-FEB-12,28-FEB-12,Janet,,en,69.158.177.214,perrykk@sympatico.ca,15083296,000000123600533,5,4,,4
342124,29-FEB-12,28-FEB-12,Laddavanh,,fr,70.55.84.114,claire.martel067@sympatico.ca,15075642,000000123591303,5,5,"Rien pour l'appel d'hier. Cependant, concernant l'appel du 27 janvier,plus de sérieux et de professionnalisme auraient évité celui d'hier et le retour d'un modem que je ne désirais pas pour le moment. C'est malheureusement souvent le cas avec <Bell>...C'est devenu légendaire...",3
342125,29-FEB-12,22-FEB-12,Ahmed,,fr,184.145.216.190,christine.stpierre@sympatico.ca,15009760,000000123443683,1,1,"Régler le problème de coupure du service internet. Le problème a été réglé durant 2-3 jours seulement et est réapparu depuis le début de la semaine, soit coupure d'internet lors de l'utilisation. Je songe sériuesement à changer pour Vidéotron puisque l'an dernier j'ai eu le même problème et que je l'ai encore cet hiver, même après que les gars de Bell soient venus à domicile. Le problème n'est pas un proble`me de ligne, mais soit un problème de Modem ou un probl``eme physique de connexion. D'ailleurs mon conjoint a fait des tests de réseau à partir de son ordinateur et il était clairement identifié que le problème était entre le model et le réseau. Il faudrait peut-être régler le problème une fois pour toute au lieu de faire semblant de le régler !! Sinon je change de compagnier pour Internet et pour le téléphone aussi !!",1
342126,29-FEB-12,27-FEB-12,Sai,,en,174.88.26.24,ruthy01@sympatico.ca,15071372,000000123553419,3,3,"Notified me that you had changed my billing from one bill to two separate accounts.  
Given a discount for the 5 days my internet and fax was down since it was 
promised to be fixed on Saturday and not
fixed until the tech came later in the day on Tuesday. This meant that the system was not working for 5 days.
",
342127,29-FEB-12,22-FEB-12,Emmanuelle,,en,76.64.44.122,g_marsh@sympatico.ca,15011354,000000123441767,3,1,"Emmanuelle was fine.  The problem started when I ""upgraded"" to Essential Plus.  It is no faster than Essential and in some cases slower.  Pages that just go away and I have to re-start.  I am not happy with Essential Plus, want to go back to Essential but am told this isn't possible. I don't have the time to look into other options right now, but will do so in the future.  ",1
342128,29-FEB-12,28-FEB-12,Rohith,,en,74.198.9.226,belfatih@sympatico.ca,15074514,000000123599374,3,3,I could not hear the person talking to me because there was alots of noise at the back .. People were screaming and laughing it was hard to comunicate,4
342129,29-FEB-12,28-FEB-12,Nadine,,fr,67.68.222.230,deniscourcelles@bell.net,15076362,000000123584521,5,5,,5
342130,29-FEB-12,23-FEB-12,Kim,,en,70.48.10.194,roger.binette@sympatico.ca,15029154,000000123470068,5,5,,5
342131,29-FEB-12,28-FEB-12,Jeff,,en,174.93.39.191,brileh@sympatico.ca,15074968,000000123588265,4,3,Explain better the $100 charge for internet termination,4
342132,02-MAR-12,01-MAR-12,Souhir,,fr,70.53.157.50,mariair@sympatico.ca,15108198,000000123641177,4,4,"la communication n'était pas claire, avec du statique. J'avais souvent du mal à comprendre.",4
342587,29-FEB-12,26-FEB-12,Oscar,,en,174.88.243.11,davidfranks77@sympatico.ca,15057176,000000123535545,3,2,Resolved my issue,3
342588,29-FEB-12,28-FEB-12,Serina,,en,174.95.231.188,cav2@sympatico.ca,15075292,000000123576485,5,5,this is super service,5
342589,29-FEB-12,28-FEB-12,Jamila,,fr,69.157.228.226,slord@sympatico.ca,15085062,000000123585382,3,1,"je sais que Mac a une boîte de réception ""infinie"". Tous mes amis stockent jusqu'à 50,000 messages dans la corbeille seulement. La mienne ,non. J'ai dû changer mes réglages par inadvertance. On me dit que j'ai besoin d'un logiciel. Faux!!!",2
342590,29-FEB-12,28-FEB-12,Salma,,fr,174.92.185.148,novi-sad@sympatico.ca,15082882,000000123580993,4,4,je suis  satisfait,4
342591,29-FEB-12,28-FEB-12,Krishnan,,en,69.158.68.58,mmem1@sympatico.ca,15082284,000000123576537,5,5,,5
342592,29-FEB-12,28-FEB-12,Rehana,,en,174.95.88.179,bowman_7@sympatico.ca,15074850,000000123599662,5,5,,5
342593,29-FEB-12,28-FEB-12,Faouzia,,fr,65.92.219.106,renechamard@sympatico.ca,15083886,000000123578583,4,4,,4
342594,29-FEB-12,28-FEB-12,Ryan,,en,174.89.30.177,win65@sympatico.ca,15086390,000000123583463,5,5,none,5
342595,29-FEB-12,28-FEB-12,Sai,,en,70.49.247.250,glenn.wright@sympatico.ca,15077930,000000123587055,4,3,Phone connection was not entirely clear.,5
342596,29-FEB-12,28-FEB-12,Diego,,en,74.12.43.8,house1lander@sympatico.ca,15078430,000000123592003,4,4,,4
342597,29-FEB-12,28-FEB-12,Ivan,,en,70.54.80.179,pam.jessop@sympatico.ca,15083062,000000123588237,4,4,,4
342598,29-FEB-12,28-FEB-12,Helmi,,fr,70.53.201.109,barbara.handfield@sympatico.ca,15074408,000000123594684,5,5,,5
342599,29-FEB-12,28-FEB-12,Hency,,en,174.91.128.203,bmoroch@sympatico.ca,15074764,000000123584933,4,4,,4
342600,29-FEB-12,28-FEB-12,Venkatesh,,en,67.68.41.221,emleocanuck@sympatico.ca,15077000,000000123594460,5,4,"Ben did everything he could to help me.  My phone was in one room and the computer in the other, he showed diligence and patience the entire time and I'm sure it must have been frustrating for him, since it took so much extra time for my running back and forth.  I'm only half computer savvy, so that, too, must have been frustrating for him.

Incidentally, I was glad to be talking with someone who speaks English; on other occasions it has been someone from India or somewhere.  Thanks.",5
342601,29-FEB-12,28-FEB-12,Alberto,,en,204.101.237.139,dpnicholson@sympatico.ca,15076690,000000123581685,5,5,,5
342602,29-FEB-12,28-FEB-12,Pratiksh,,en,70.49.144.27,jean.ford@sympatico.ca,15079056,000000123584456,3,3,,4
342603,29-FEB-12,28-FEB-12,Kanchana,,en,76.69.21.79,benson@sympatico.ca,15074556,000000123577945,4,4,This is not Kanchara's fault but Bells fault.I resent the fact that after asking for a new service I get two calls same day suggesting that I should even spend more money for long distance !!  After me telling the person no !!  I almost cancelled my request for more service !  annoying - stop it !,3
342604,29-FEB-12,28-FEB-12,Helmi,,fr,174.92.183.13,dmarchand001@sympatico.ca,15076560,000000123586293,4,3,,4
342605,29-FEB-12,28-FEB-12,Darwin,,en,69.158.76.69,gewilcox@bell.net,15077790,000000123580014,5,5,"  The service man could have taking the time to explain the set up more, other than that he was fine.",4
342606,29-FEB-12,28-FEB-12,Yosimar,,en,24.246.9.203,judykiar@sympatico.ca,15079770,000000123586973,4,5,Make technicians easier to understand.,4
342607,29-FEB-12,28-FEB-12,Walter,,en,184.145.11.134,bthmpsn@bell.net,15075026,000000123597083,5,5,nothing,5
342608,29-FEB-12,28-FEB-12,Will,,en,70.31.105.99,davidnvaln@sympatico.ca,15076218,000000123578654,5,5,Nothing,5
342609,29-FEB-12,28-FEB-12,Shabbir,,en,70.31.185.74,clbiel@bell.net,15075696,000000123589680,3,4,original rep could not solve the problem and took far too long before pssing the problem to a higher level,4
342610,29-FEB-12,28-FEB-12,Pradeep,,en,70.27.87.38,marvan@bell.net,15081632,000000123591923,3,3,"Be consistent between workers. One gives me the direct ""inbox"" availability the next worker gives me only the top message when I open my bellmail. Very confusing.
But all the workers are very friendly.",3
342611,29-FEB-12,28-FEB-12,Naveen,,en,70.29.111.101,jb.theros@sympatico.ca,15078968,000000123593934,1,1,,1
342612,29-FEB-12,22-FEB-12,Luis,,en,70.25.63.252,dannypie@sympatico.ca,15010198,000000123461133,1,1,"All your tech support team needs customer service training no matter what country they are in. They do not know how to deal with customers especially frustrated ones. I have probably called over 15 times & my issue is still not resolved.  I have to repeat my issue every time, why can't they just read the report on my account?  It got to a point where I was telling them what to check for.

I was suppose to get a call back from a supervisor & never received a call back. On Friday I waited for a tech support person to come & they never showed up. When I called Bell to find out why, I was given a million different answers. And they never did answer why my ticket was closed. And I had to wait till 9pm to call your dispatch to send another tech guy. So basically it was on me to fix things.

Also when I was told I wanted to talk to a specific supervisor with the employee ID I was given, a tech person told me he couldn't transfer me.  Then I asked to speak to his supervisor & he hung up on me, even thou he asked me for my contact number if case we were disconnected. They never called me back.

Luis - on this occasion I was to receive a call from a tech guy & never did. Luis said he couldn't find him & said he would pass on this message since the other guy was familiar with the issue. When I said I want it fixed, he just passed the bucket.

Basically I am very disappointed with your tech support customer service. They are rude & do not know what is going on & do not know how to handle customers. 

I thought Bell was suppose to supply the ""most reliable"" service but when you have a team of tech support who do not have any manners you are going to lose a lot of customers including myself.  If my issue is still not fix I will transfer all my services to a company which can provide customer service.

",1
342613,29-FEB-12,28-FEB-12,Mohammed,,en,65.93.46.59,davidstaats@sympatico.ca,15076220,000000123584343,4,4,,3
342614,29-FEB-12,28-FEB-12,Dinesh,,en,70.24.27.6,davesteeves@sympatico.ca,15076186,000000123581768,3,3,"The guy tried his best, but I had trouble understanding him. That is one of the down falls with your service. I have friends that quite bell because of this reason. You should have the option of an English speaking tech person. Upper management, wake up.",4
342615,29-FEB-12,28-FEB-12,Brad,,en,184.148.135.78,lkolouch@sympatico.ca,15080844,000000123577215,5,5,"This time, it was handled well and there is really nothing I can thing of that would improve the experience",4
342616,29-FEB-12,28-FEB-12,Nawel,,fr,70.24.238.240,jrdallaire@sympatico.ca,15079684,000000123583436,5,5,sa fait plusieurs année que vous monter pas le nonbre de gig pourquoi il faut que  sa change ,5
342617,29-FEB-12,28-FEB-12,Chantal,,en,64.42.217.69,danielle.chang@sympatico.ca,15076088,000000123582064,5,5,,4
343107,01-MAR-12,29-FEB-12,Luis,,en,69.156.2.187,elsie.hickey@sympatico.ca,15090384,000000123610685,5,5,"
Nothing that I can see.  This was one of the better attendants that gave patients and a clear solution to my problem as I am older and not a very savvy computer user.  Thank you.",5
343108,01-MAR-12,29-FEB-12,Francois,,fr,74.15.156.192,djjjj@bell.net,15089882,000000123612160,5,5,Tout était parfait,5
343109,01-MAR-12,29-FEB-12,Mike,,fr,174.95.221.144,marc417@sympatico.ca,15094628,000000123613768,2,3,3 téléphones pour expliquer la même chose pas normal,1
343110,01-MAR-12,29-FEB-12,Asma,,en,74.12.120.248,cheers.eh@sympatico.ca,15088832,000000123612010,4,4,,4
343111,01-MAR-12,29-FEB-12,Kris,,en,76.69.135.8,owmo2@bell.net,15096222,000000123607028,3,2,,4
343112,01-MAR-12,29-FEB-12,Sebastien,,en,70.49.82.3,mdebanne@sympatico.ca,15095121,000000123615295,2,1,to answer the question instead of explaining that the problem has to be directed to google(google replace my windows live mail and did not recognize my sympaticoadress.,2
343113,01-MAR-12,26-FEB-12,Arcadius,,fr,69.159.90.83,lauleomal@sympatico.ca,15059780,000000123536358,5,5,Tout était parfait ! J'aurais donné à votre conseiller 99.9 % Je recommanderais son très bon service !,5
343114,01-MAR-12,24-FEB-12,Mohamed,,fr,174.91.251.120,jimgraphics@bell.net,15037930,000000123506964,3,4,,4
343115,01-MAR-12,29-FEB-12,Adly,,fr,67.68.224.227,rejeanlaf@sympatico.ca,15097150,000000123610222,5,5,"le volume du son est trop faible
de vos agents",4
343116,01-MAR-12,29-FEB-12,Annie,,en,67.68.17.47,dougmunday@sympatico.ca,15090056,000000123616523,5,5,,5
343117,01-MAR-12,28-FEB-12,Karen,,en,70.49.14.63,jwodonnell@sympatico.ca,15079850,000000123578910,5,5,,4
343118,01-MAR-12,29-FEB-12,Amine,,fr,184.144.232.23,sauve.jean@sympatico.ca,15097922,000000123606813,4,4,Avoir le cable defectueux à la boutique bell ou chez un vendeur de produit bell pour que je n'ai pas à perdre ma collection bell longtemps. Je suis chanbeux de l'avoir eu le lendemain mais on m'avait dit jusqu'a 5 jour ce qui n'est pas logique pour un grosse entreprise comme bell qui dit vouloir donner un bon service à c'est clients.,2
343119,01-MAR-12,28-FEB-12,Nora,,en,74.12.40.52,pat.gary@sympatico.ca,15083112,000000123596407,4,4,"I recieved an email from bell saying i could check my useage,but when i tried to use my passwords they would not work.so i called and spoke with Nora,and after trying again she said we would have to use different password.
In all this took approx an hour of her time and mine,where as if there had been a note on the ""log into my bell""email saying that i needed to use a different password,it would have saved us both a lot of time and frustration",3
343120,01-MAR-12,29-FEB-12,Chat,,en,70.54.55.20,will.brown@sympatico.ca,15099638,000000123618629,5,5,Not having to choose so many different options at the start of the call.,5
343121,01-MAR-12,29-FEB-12,John,,en,174.94.22.59,meljohnson@sympatico.ca,15095188,000000123604722,4,1,Why is bell not able to give me the protection plan for my new computer with Windows 7?,3
343122,01-MAR-12,29-FEB-12,Pat,,en,184.148.64.44,larhagadorn@bell.net,15093816,000000123609527,5,5,,5
343123,01-MAR-12,29-FEB-12,Youssef,,fr,174.93.204.30,roseyvone@sympatico.ca,15097532,000000123623968,5,4,"pOUR LE MOMENT JE SAURAI AVEC LE TEMPS SI LE SYSTÈME FONCTIONNE CORRECTEMENT JE ME DONNE LE TEMPS DE VALIDER^CE QUI EN RÉSULTERA , JE SOUHAITE QUE LES TROUBLES SOIENT RÉSOLUS ,  MERCI POUR LE SOUTIENS 
",4
343124,01-MAR-12,19-FEB-12,Nebgha,,fr,65.92.38.147,marcvincent@bell.net,14977808,000000123380415,3,3,"Une fois que j'ai expliqué le problème à ce technicien, il a dit que c'était inacceptable l'attitude de Abdel et qu'il allait porter plainte. Il a résolu le problème de hotmail, m'a enlevé google chrome et a remis la page MSN comme je lui avait demandé. Cela a pris 2 autres heures. Par la suite je me suis apperçu que je n'avais plus les barres d'outils et déconnecté de facebook. Mais à ce moment je ne le savais pas. j'ai donc rappelé un autre technicien.",3
343125,01-MAR-12,29-FEB-12,Julio,,en,70.49.175.113,sfsmith@sympatico.ca,15098100,000000123608372,5,5,everything was great no improvement needed,5
343126,01-MAR-12,19-FEB-12,Med Heni,,fr,65.92.38.147,marcvincent@bell.net,14977810,000000123379882,3,3,"Je viens de répondre à un sondage et c'est le no 123380415 que je croyait Med Heni. Maintenant je réponds à ce sondage qui correspond au no 123379882 à Nebgha. Elle m'a remis ma barre d'outils avec l'aide d'un technicien niveau 2 et les autres icône et barres d'outils. Lundi après midi, je me suis apperçu que j'étais déconnecté de facebook alors facebook m'a envoyé un courriel avec un lien et je ne pouvais y accéder. J'ai donc rappelé un autre technicien.",2
343127,01-MAR-12,28-FEB-12,Dhanasekar,,en,174.92.161.51,samara8@sympatico.ca,15084582,000000123596542,5,5,"everything was great however, I had a hard time understanding the technician because of his heavy accent but over all he was excellent.",5
343128,01-MAR-12,29-FEB-12,Hassiba,,fr,41.228.216.102,jeanguygagne@bell.net,15092402,000000123605164,5,5,"satisfait
",5
343129,01-MAR-12,29-FEB-12,Rebeca,,en,190.62.195.92,anthony.graham@sympatico.ca,15087588,000000123626516,5,5,,5
343130,01-MAR-12,25-FEB-12,Emely,,en,70.50.187.5,d.grigorian@sympatico.ca,15047686,000000123531836,5,5,,5
343131,01-MAR-12,29-FEB-12,Henry,,en,70.26.237.67,chantalm@bell.net,15088788,000000123614094,5,5,nothing everybody was very helpful and professional.,5
343132,01-MAR-12,29-FEB-12,Wafa,,fr,74.14.204.22,michelst-martin@sympatico.ca,15095348,000000123614201,4,4,J'ai rien à ajouté.,5
343133,01-MAR-12,25-FEB-12,Jose,,en,65.92.15.56,davidmoe@sympatico.ca,15047873,000000123534685,5,5,,4
343134,01-MAR-12,29-FEB-12,Sumithra,,en,216.254.175.99,angdup@sympatico.ca,15087504,000000123623109,4,4,,5
343135,01-MAR-12,29-FEB-12,Celina,,en,184.146.119.12,linwilly@sympatico.ca,15094064,000000123624862,5,4,,5
343136,01-MAR-12,01-MAR-12,,,fr,174.93.125.192,,,,4,5,un peu plus de rapidite et moins d attente en ligne o telephone,4
343137,01-MAR-12,28-FEB-12,Anne,,en,70.27.84.54,l.olive@sympatico.ca,15080376,000000123588592,5,5,,4
343138,01-MAR-12,28-FEB-12,Revathi,,en,70.27.84.54,l.olive@sympatico.ca,15080374,000000123584574,4,1,make sure things were working before disconnecting.,4
343139,01-MAR-12,29-FEB-12,Rene Jose,,en,70.49.24.83,joan.doroshenko@sympatico.ca,15092746,000000123608748,5,5, ,5
343140,01-MAR-12,29-FEB-12,Walid,,fr,98.167.236.212,baxterdlaporte@bell.net,15087856,000000123618422,2,3,Que vos représentants soient mieux informés des services que vous offrez.  La plupart ne connaissent pas le service de boîte vocale par courriel !,2
343141,01-MAR-12,29-FEB-12,Sergio,,en,50.100.51.246,gbriddle@sympatico.ca,15091027,000000123616975,4,3,,3
343142,01-MAR-12,28-FEB-12,Suzon,,en,70.24.111.45,pattim@sympatico.ca,15083156,000000123592636,4,4,,4
343143,01-MAR-12,27-FEB-12,Alyssa,,en,70.24.21.196,easmith_3@sympatico.ca,15066254,000000123566491,5,4,,4
343144,01-MAR-12,29-FEB-12,Mustapha,,fr,174.92.153.45,isabel.malbranche@bell.net,15091958,000000123614053,5,5,rien de plus,5
343613,29-FEB-12,28-FEB-12,Hector,,en,65.93.185.173,joferrara@sympatico.ca,15079468,000000123600523,5,5,"the tecnician Hector went above and beyond, stayed with us all the way to resolve our problem.",5
343614,29-FEB-12,28-FEB-12,Grace,,en,184.147.34.43,sheilamatt@sympatico.ca,15084904,000000123602030,2,3,It took 3 phone calls to finally resolve my internet problem. I had an e-chat with someone that got so frustrating I had to finally hang up and that was to find out how to change my password.  A few days later I called because I had no internet access.  The third call finally fixed my problem and it was not an outside line issue but an internal error that was fixed from your end over the phone. I can no longer use my router because now I lose my internet connection when I plug it in.  I used to have wi-fi and now I don't.  How satisfied would you be with that??,2
343615,29-FEB-12,28-FEB-12,Sriram,,en,69.156.88.240,dcoles1@sympatico.ca,15076258,000000123597136,3,4,Quicker service,2
343616,29-FEB-12,23-FEB-12,Azza,,fr,65.92.216.6,bellegosse@sympatico.ca,15020104,000000123468048,3,3,,3
343617,29-FEB-12,16-FEB-12,Sowmya,,en,174.89.236.229,lynncrawford01@sympatico.ca,14945500,000000123323310,4,5,,5
343618,29-FEB-12,02-FEB-12,Lilian,,en,174.89.58.220,am.moran@bell.net,14826480,000000123007978,1,2,"come back to the line to confirm still validating my query.
Service representative should be able to book my appointment to have someone come out to open phone line to move modem, not tell me to call back in the morning during normal business hours.  I am the customer.",2
343619,29-FEB-12,27-FEB-12,Ashley,,en,207.181.118.34,thomasgabriella@sympatico.ca,15072374,000000123550984,5,5,I wish I had talked to Ashley first as my first call was not productive.  No supervisor was available and I had to phone back to resolve this issue,5
343620,29-FEB-12,28-FEB-12,Satish,,en,70.50.42.7,the.cleggies@sympatico.ca,15085704,000000123596212,5,5,,5
343621,29-FEB-12,28-FEB-12,Kristen,,en,174.95.11.244,efloo@sympatico.ca,15076886,000000123592717,5,5,"I have no complaints. Kristen was very pleasant and knowledgeable. 
The wait time was average, my concerns were addressed and I was happy to hear that the notes on my file from my past calls were clear and concise so that Kristen was able to resolve my query efficiently. Great service. ",5
343622,29-FEB-12,28-FEB-12,John,,en,184.148.179.20,jeancharles.cote@sympatico.ca,15079070,000000123577532,3,3,"Let me know at the begining that the problem was not with my equipment, but a problem at Bell.  He should have known there was an outage in my area and he should have been able to give me and estimated time when it would be fixed.  `24 hours` in not good enough, that is a guess or worse ìt can be replaced by the phraw ``Ì have no idea, get off the phone and let me get to the next customer``",3
343623,29-FEB-12,28-FEB-12,Paul-Henri,,fr,70.52.113.63,mglamontagne@bell.net,15081946,000000123583402,5,5,,5
343624,29-FEB-12,28-FEB-12,Rim,,fr,70.52.113.63,mglamontagne@bell.net,15081948,000000123581316,5,5,,5
343625,29-FEB-12,28-FEB-12,Zishan,,en,64.231.12.46,thebilckes@sympatico.ca,15085718,000000123582455,3,1,I was disconnected from the call,3
343626,29-FEB-12,28-FEB-12,Gavin,,en,64.231.12.46,thebilckes@sympatico.ca,15085720,000000123583327,3,4,"I was disconnected when I first called and though Bell would call me back, I waited 30 minutes and had to call Bell back.",3
343627,29-FEB-12,28-FEB-12,Marcos,,en,76.70.76.176,burlton.ellis@sympatico.ca,15075046,000000123577754,5,5,,4
343628,29-FEB-12,25-FEB-12,Carolina,,en,70.27.64.239,drazentomic@sympatico.ca,15035256,000000123516960,4,4,none,4
343629,29-FEB-12,26-FEB-12,Ridha,,fr,67.68.210.30,gilbert.landry1@sympatico.ca,15058160,000000123540763,3,1,vraiment régler le probleme du premier coup. Obligé de faire 3 autre appels jusqu'à 2 jours après. Promesse d'un appel d'un technicien de niveau 2 non tenue.,1
343630,29-FEB-12,26-FEB-12,Hamza,,fr,67.68.210.30,gilbert.landry1@sympatico.ca,15058162,000000123541918,3,1,"Régler les problêmes au lieu de changer simplementnos mots de passe, ou, des trucs du même genre.qu'on nous renseigne sur les vrais troubles, qu'on ne présume pas.",1
343631,29-FEB-12,26-FEB-12,Kamel,,fr,67.68.210.30,gilbert.landry1@sympatico.ca,15058164,000000123543788,1,1,"Après 3 appels en l'espace de quelques heures, connextion à internet toujours pas résolue. ",1
343632,29-FEB-12,28-FEB-12,Med Wacef,,fr,70.29.222.137,amorin009@sympatico.ca,15073914,000000123594636,5,5,,5
343633,29-FEB-12,28-FEB-12,Gavin,,en,65.92.79.52,david.senik@sympatico.ca,15076208,000000123581377,5,5,A Bell rep originally directed me to Microsoft for my MSN Premium inquiry although I noted that my MSN was part of my Bell Internet package.  Microsoft then re-directed me back to Bell. Sigh.    ,5
343634,29-FEB-12,28-FEB-12,Jason,,en,184.151.63.163,proactivelaw@sympatico.ca,15083578,000000123588484,5,5,I called cause the online chat was useless. I got transferred 4 times and one was a french speaking person so I don't know why that happened. Because of the BS and time I wasted with the online chat I am getting another internet provider. ,1
343635,29-FEB-12,26-FEB-12,Emmanuelle,,fr,184.145.219.32,laribour@sympatico.ca,15059762,000000123535603,5,5,m'offrir un rabais tres important,4
343636,29-FEB-12,28-FEB-12,Jamel,,fr,184.144.230.80,allegorie5@sympatico.ca,15073826,000000123600040,5,5,mon router pas rapide,5
343637,29-FEB-12,28-FEB-12,Mohamed Abdelkader,,en,174.92.109.145,jpandlucy@sympatico.ca,15079650,000000123601666,4,4,,4
343638,29-FEB-12,28-FEB-12,Mansouri,,fr,74.14.209.250,pbellavance@bell.net,15083226,000000123594003,5,5,,5
343639,29-FEB-12,28-FEB-12,Ronda,,en,184.146.114.75,mbforrester@sympatico.ca,15081758,000000123592920,4,4,not sure,
343640,29-FEB-12,28-FEB-12,Shinoj,,en,76.64.151.114,tokenterprises@sympatico.ca,15085850,000000123597219,4,4,"Just answer the question I asked, it took too long to get to answer.",4
343641,01-MAR-12,29-FEB-12,Gustavo,,en,65.95.147.171,dmarynuik@bell.net,15089930,000000123623408,5,5,"Both yesterday and  previous day encountered same problem, but yesterday the gentleman explained reason the problem existed and a way to correct this problem in the future. ",5
343642,01-MAR-12,19-FEB-12,Med Karim,,en,76.66.204.133,antonio.rizza@sympatico.ca,14974070,000000123388866,4,4,cannot say,4
343643,01-MAR-12,28-FEB-12,Sai,,en,65.92.0.247,rafiki911@sympatico.ca,15083700,000000123583274,5,3,,4
343644,01-MAR-12,28-FEB-12,Abul Karam,,en,65.92.0.247,rafiki911@sympatico.ca,15083702,000000123600966,4,3,,4
343645,01-MAR-12,27-FEB-12,Kyle,,en,70.24.211.54,jimmclarnon@sympatico.ca,15067870,000000123559164,4,5,nothing comes to mind at the moment,4
343646,01-MAR-12,29-FEB-12,Rajguru,,en,68.56.187.85,bettyandtonys@sympatico.ca,15088002,000000123608113,5,4,"10 Thanks for the survey.
2)I would like feedback on: I gave Raj the ISP and data on the organization that had got into my contact list (www.cnit18.com) I remember them doing this before,  about a year ago, possibly when we were in Florida as we are now.",5
342133,02-MAR-12,26-FEB-12,Oscar Ernesto,,en,76.65.18.22,mary.i.smith@sympatico.ca,15060444,000000123538129,1,1,"as of march 2  2012  internt is not working -   no show on appmt date feb 29   12-5:00 pm  
 have had to re- schedule  appmt for  sun march 4  12-5  
    no internet for a full week 
          is this good  service ?",1
342134,02-MAR-12,01-MAR-12,Hussain,,en,76.70.80.224,galk@sympatico.ca,15104526,000000123630174,5,5,,5
342135,02-MAR-12,29-FEB-12,Leah,,en,209.226.138.189,bmjewell@sympatico.ca,15088174,000000123615835,5,5,Nothing Leah was exceptional.  You should be proud to have her as an employee,5
342136,02-MAR-12,29-FEB-12,Nandhini,,en,174.95.155.245,helmutp@sympatico.ca,15091644,000000123603663,4,4,language issues..... english should be spoken clearly and understandable and slowley enough ,5
342137,02-MAR-12,01-MAR-12,Tejaswvi,,en,69.159.73.237,kevin153@sympatico.ca,15106926,000000123641720,1,1,Let me speak to a Canadian. Buy me dinner before fucking me up the ass. Use lubricant.,1
342138,02-MAR-12,01-MAR-12,Fathi,,fr,65.92.180.37,ay.contant@sympatico.ca,15101150,000000123636012,5,4,"

je suis satisfaite avec votre service et vos representant..",5
342139,02-MAR-12,01-MAR-12,John,,en,76.70.76.37,bcarraro@sympatico.ca,15101352,000000123640346,5,5,,5
342140,02-MAR-12,01-MAR-12,Adam,,en,74.15.62.74,gdeunsch@sympatico.ca,15104610,000000123639648,4,4,none,4
342141,02-MAR-12,01-MAR-12,Khan,,en,70.55.176.107,barbara.daley@sympatico.ca,15101286,000000123632994,4,4,Having been referred to the right person who knew how to solve my problem a bit faster. It was the third person I spoke to who was actually able to fix the problem. I spent a lot of time with the second person before I was referred to him. I think his name was Damon.,4
342142,02-MAR-12,01-MAR-12,Paola,,en,74.15.109.201,g_brown@sympatico.ca,15104486,000000123631640,3,4,"Your representatives did all they could to help me.  Unfortunately I have had many unsatisfactory experiences with Bell over the last several months, and could not recommend Bell.  This is no fault of Paola's.  We have had frequent service outages, due to work being done in the neighbourhood.  It seems our bill goes up $5.00 every few months, yet the service gets worse and worse.  Especially aggravating is the ridiculous phone system that you have to navigate when calling in for service.  Pathetic that a phone company would have such a frustrating answering system.  If my call is so important to you (as the recording says) then why don't just answer?  It's just insulting.",2
342143,02-MAR-12,01-MAR-12,Danny,,en,76.71.100.52,lucie.page@sympatico.ca,15107774,000000123648564,3,3,"This was my second call to Bell, this time trying to track an adaptor replacement sent via Purolator. I'd waited two days and received nothing. The CSR checked my address. Good. Then noted that PUrolator said my address was incomplete.  I called Purolator to follow up. The first CSR made a typo in the address.  Two days locked in my apartment for nothing waiting for a courrier with a part which may or may not be the right one. I don't have warm fuzzy feelings for Bell right now.  ",2
342144,02-MAR-12,01-MAR-12,Nadia,,fr,70.52.73.132,micheline.galipeau@sympatico.ca,15108714,000000123628461,4,2,baisser les tarifs d'internet,3
342145,02-MAR-12,01-MAR-12,Nabiha,,fr,76.69.99.241,amede@sympatico.ca,15100712,000000123629981,5,4,,5
342146,02-MAR-12,01-MAR-12,Rym,,fr,76.69.99.241,amede@sympatico.ca,15100714,000000123627615,5,5,,5
342147,02-MAR-12,01-MAR-12,Gloria,,en,64.228.93.97,jeanneblais4@sympatico.ca,15106010,000000123649684,5,3,"we will see when the new motem arrives on Monday if problem resolved, it  should be resolve soon.",5
342148,02-MAR-12,01-MAR-12,Ahmed,,en,70.50.56.178,docholiday@sympatico.ca,15103498,000000123640683,3,3,"It took me all afternoon to get the proper information and help
It took me all morning the previous day for the same sort of service.  First of all people who are service representatives should be fully knowledgeable about the Fibe system and should speak Canadian English rather that outsourceing to foreign countries.",2
342149,02-MAR-12,01-MAR-12,Gilberto Jose,,en,70.26.158.72,sormsby@sympatico.ca,15111748,000000123652101,5,5,"do not feel I would have done any better, nor didn't think of any other way of dealing with it.  Thanks",5
342150,02-MAR-12,01-MAR-12,Yosimar,,en,70.29.26.68,chandr@sympatico.ca,15102296,000000123631875,2,1,"
I BELEIVED MY PC WAS PROCTED BY BELL UNTIL I HAD VIRUS ATTACK
DID GET WRONG INFOMATION WHEN CALL FOR TECH SUPPORT
KEEP UPDATED VIRUS SOFTWARE!!!",3
342151,02-MAR-12,01-MAR-12,Imen,,fr,76.69.228.150,rp_boulet@sympatico.ca,15110980,000000123632357,4,5,La technicienne a été très patiente malgré mes connaissances moyennes en informatique.,5
342152,02-MAR-12,01-MAR-12,Mohamed Taher,,fr,74.15.142.149,jacquesveillette4@sympatico.ca,15105724,000000123649489,5,5,,4
342153,02-MAR-12,01-MAR-12,Geetha,,en,65.95.82.73,ian.seguin@sympatico.ca,15105484,000000123629955,1,3,"Spent ages, jumping through hoops, changing passwords, etc - all while the service rep is insisting that there is no local internet service disruption in my area.  When none of the hoops succeed in solving the problem, he FINALLY passes me through to another department, where I find that there has been a temporary service disruption in my vicinity, and that it should be repaired in about an hour.  Serious case of the right hand not knowing what the the left hand is doing (possibly because they aren't even on the same continent?!?) ... and even after I REPEATEDLY asked him if he was sure it wasn't a service issue, he didn't even bother to check with someone who actually knew.  What a waste of my time!!! ",2
342154,02-MAR-12,29-FEB-12,Robert,,en,70.52.179.238,yiannis.k@sympatico.ca,15099796,000000123608432,5,4,"The last technical support service was exelent.
But I have problems with your accounting
department.The last 5 monthts you overcharge me over $100.00 per mounth.
After several complains you keep promice
for corrections and you keep doing it 
again and again.
I don't now what to do any more with you????",1
342155,02-MAR-12,01-MAR-12,Geetha,,en,76.69.8.209,doris011@sympatico.ca,15103554,000000123642339,5,4,"I can't think of any. He was very polite and patient, and did not rushme. Thank you Geetha",5
342156,02-MAR-12,01-MAR-12,Matthew,,en,64.231.166.186,p-loupos@sympatico.ca,15109612,000000123631978,5,5,"Waiting to talk to a representative, by answering the call sooner",5
342157,02-MAR-12,01-MAR-12,Sahali,,fr,70.51.144.128,lpayeur@sympatico.ca,15107728,000000123647829,5,4,,5
342158,02-MAR-12,01-MAR-12,Walid,,fr,70.55.177.244,ici-cest-bleau@sympatico.ca,15105490,000000123650460,5,5,Tout s est tres bien passé,5
342159,02-MAR-12,01-MAR-12,Roshni,,en,69.158.37.33,brianclarke@bell.net,15101828,000000123643148,5,5,,5
342160,02-MAR-12,01-MAR-12,Josh,,en,69.157.120.232,pajoseph@sympatico.ca,15109650,000000123645339,5,4,nothing,5
342161,02-MAR-12,01-MAR-12,Mohamed Hedi,,fr,184.144.195.234,rog.land@sympatico.ca,15110844,000000123631088,5,5,,5
342618,28-FEB-12,24-FEB-12,Priyanka,,en,64.231.81.200,jandnstewart@sympatico.ca,15037556,000000123498981,2,1,They told me that someone would be calling me back about my issue and no one ever did.I had to call back the following day to get my problem resolved.,2
342619,28-FEB-12,27-FEB-12,Mariem,,fr,184.144.243.74,alain.belzil@sympatico.ca,15064002,000000123549422,4,5,,4
342620,29-FEB-12,28-FEB-12,Aleem,,en,70.51.65.198,edgecombes@bell.net,15076862,000000123578022,5,5,Not really. I asked a simple question and received a prompt answer.,5
342621,29-FEB-12,28-FEB-12,Mohamed,,fr,69.157.251.108,j.arthur.lebreux@sympatico.ca,15078664,000000123599233,5,4,,5
342622,29-FEB-12,28-FEB-12,Chenara,,en,174.89.111.254,cowanp@sympatico.ca,15075830,000000123587943,3,4,Have an agent whose first language is English,4
342623,29-FEB-12,28-FEB-12,Oscar,,en,70.54.55.219,jmatsushita@sympatico.ca,15079320,000000123583056,2,1,"The representative that I spoke with was pleasant enough but I felt like it was a complete waste of time as my issue was never resolved.  I understand it took time to do things on his end but he didn't really explain what he was doing or tell me what was causing the issue on my end.  After about 30 minutes of nothing, I finally asked him if the problem that I was having with my Sympatico e-mail (it would take about 40 minutes to receive e-mails) was due to server issues.  He said yes, and that there was nothing he could do to resolve that.  I was extremely frustrated because I stayed on the phone with him for about 40 minutes thinking that the issue would be resolved at the end of the call.  Only to have him tell me that he didn't really know what's wrong and that it is probably an issue with the server.  Perhaps if he didn't know what he was doing, he could have transferred me to someone else or just tell me that there is nothing he can do to help me so he wouldn't be wasting anybody else's time.  My issue is not that there was nothing he could do to fix it but the way he dragged on the phone call doing things that didn't really make sense (i.e. deleting my test e-mails, setting time zone) and at the end, he said to me ""it's probably the server.  It's just taking a little long but you will received the e-mails eventually"".  Since I'm using e-mail to receive important information, it would be nice to receive them in a timely manner, not ""eventually""!!",2
342624,29-FEB-12,28-FEB-12,Wafa,,fr,184.146.250.45,bpronovost@sympatico.ca,15074860,000000123578926,5,4,,4
342625,29-FEB-12,28-FEB-12,Joelle,,en,76.67.26.95,bwangus@bell.net,15075054,000000123578173,5,4,,5
342626,29-FEB-12,28-FEB-12,Jenette,,en,184.144.14.233,cterpstra1@sympatico.ca,15075902,000000123593386,4,4,it was okay...,4
342627,29-FEB-12,28-FEB-12,Bochra,,fr,174.92.175.112,fred.cunche@sympatico.ca,15077462,000000123577209,4,4,,4
342628,29-FEB-12,28-FEB-12,Emmanuel,,en,76.64.196.69,harold.bridge@sympatico.ca,15078244,000000123584579,4,4,I still do not know how the problem was fixed or what was being done wrong. A better explanation would have helped since the operator requested that he have access to my computer remotely and I did not know what he was doing. I have sensitive information on my computer.,5
342629,29-FEB-12,25-FEB-12,Karen,,en,216.208.50.137,gdwells@sympatico.ca,15048964,000000123526923,1,1,After calling Saturday and spending hours on the phone the problem was not resolved. Then calling monday and they said they would get back to you in 5 min and after an hour no one called so I had to call back and then the same on tuesday morning this occurred. it was not until Tuesday later that hector walked me through the steps and got it up and running in 5 minutes. Was very pleased with him.,1
342630,29-FEB-12,28-FEB-12,Imen,,fr,70.30.203.19,f.filippi@sympatico.ca,15077138,000000123595377,5,5,le tout a été excellent....la gentille personne (demoiselle) très patiente et souriante. Jamais resenti qu'elle était fatigué de mon inhabileté,5
342631,29-FEB-12,28-FEB-12,Marina,,fr,69.159.161.220,jeanguy.bergeron@sympatico.ca,15079082,000000123586186,4,5,"Check the server first as I asked as the problem was there. I appreciated the patience the girl had with me,as I am 81 years old,and a bit slow to understand computers.  ",4
342632,29-FEB-12,28-FEB-12,Mustapha,,fr,70.48.119.112,daniel_thibault@sympatico.ca,15076076,000000123578609,5,4,tous semble parfait,4
342633,29-FEB-12,28-FEB-12,Mohammed,,en,67.71.178.90,gerda.kaegi@sympatico.ca,15077766,000000123582263,5,5,Be truthful as to why Bell initiated the call - I didn't. I did not want to answer question 2 as it was not appropriate as I did not initiate the call with an issue! See above,5
342634,29-FEB-12,28-FEB-12,Pamela,,en,184.148.125.154,ovidiu.risca015@sympatico.ca,15083020,000000123577086,4,4,,5
342635,29-FEB-12,24-FEB-12,Wissem,,fr,184.144.232.142,ydesaulniers@sympatico.ca,15045408,000000123508319,4,4,Avoir pu installer plus de programme,4
342636,29-FEB-12,28-FEB-12,Sarry,,en,70.50.56.51,may.kerfoot@sympatico.ca,15081736,000000123600778,5,5,nothing,5
342637,29-FEB-12,28-FEB-12,Susan,,en,64.231.64.2,pedrosamuels@bell.net,15083248,000000123579585,5,5,Nothing,5
342638,29-FEB-12,28-FEB-12,Rolando,,en,174.113.246.62,memhcltd@sympatico.ca,15081904,000000123587143,5,2,"Nothing. The problem was with the Sony TV I was trying to connect to the internet, not sympatico. ",5
342639,29-FEB-12,28-FEB-12,Ajay,,en,70.51.113.202,george-gail.shields@sympatico.ca,15077722,000000123587529,5,5,Not a thing.,5
342640,29-FEB-12,28-FEB-12,Divya,,en,70.51.113.202,george-gail.shields@sympatico.ca,15077724,000000123593538,5,5,"Nothing. He was competent, obliging and knew what he was doing.",5
342641,29-FEB-12,28-FEB-12,G Benj,,en,76.64.124.214,span99@bell.net,15085178,000000123592205,4,3,,4
342642,29-FEB-12,28-FEB-12,Sheila,,en,74.15.23.217,carol.l@sympatico.ca,15075204,000000123592430,4,4,I appreciate talking to someone that I could understand and they could understand me. Please keep simplifying the product.,4
342643,29-FEB-12,28-FEB-12,Nelly,,en,74.58.73.77,leila.salazar@bell.net,15080606,000000123585116,4,4,,4
342644,29-FEB-12,28-FEB-12,Mariama,,fr,76.67.141.164,rogerdenoncourt@sympatico.ca,15084238,000000123587844,5,5,"Il n'est pas normal que je doive appeler tous les mois pour obtenir les crédits due à une surfacturation. Je vous pose la question, doit on changer de compagnie afin d'obtenir satisfaction? Cette situation perdure depuis des mois et je suis vraiment rendue à me demander si je doit changer de fournisseur même si vos employés font tous pour me rendre la situation agréable chaque fois que je les appel. C'est récurrent et intolérable. Merci, bonne journée.",2
342645,29-FEB-12,28-FEB-12,Med Nabil,,fr,184.144.146.11,ltermac@bell.net,15080994,000000123588790,5,4,"Il faudrait s,assurer que votre service ne continue pas à m""envoyer des avertissements sur mon utilisation internet alors que la solution intérimaire d'acheter un surplus de GB a déjà été effectuée.  J'attends toujours que les problèmes techniques sur la réception de votre signal à Aylmer soient résolus pour passer au système Performance",4
342646,29-FEB-12,28-FEB-12,Rebecca,,en,76.64.139.23,carolyn.grabowski@sympatico.ca,15075250,000000123580673,2,3,more appreciation towards loyal customers!!!!!!,1
343145,28-FEB-12,26-FEB-12,Sofiene,,fr,184.145.170.136,rockonoff@bell.net,15061928,000000123537594,5,4,Avoir accès avec 1 seul #de tel a tous les services bell exactement comme le font Videotron - De plus simplifier la facturation sur 1 page ,2
343146,28-FEB-12,26-FEB-12,Elmer,,en,207.35.49.3,dcohen8@sympatico.ca,15057202,000000123542280,5,4,none,4
343147,28-FEB-12,27-FEB-12,Chiheb,,fr,216.218.29.136,lindaetcompagnie@sympatico.ca,15068814,000000123557979,4,5,La  ligne n'était pas claire et la langue française écorchée.,3
343148,28-FEB-12,26-FEB-12,Aymen,,fr,70.55.134.210,vaillam@sympatico.ca,15063164,000000123546642,5,5,Rien,5
343149,28-FEB-12,22-DEC-11,Ronda,,en,70.31.62.33,rene907@sympatico.ca,14334608,000000122066290,4,4,,4
343150,28-FEB-12,26-FEB-12,Abdel basset,,fr,38.108.87.20,suzettelmillette@sympatico.ca,15062748,000000123547737,3,,"J ai appele dimanche, il est presentement 6 heure mardi et je n ai toujours pas acces a internet a la maison presentment je suis dan s un restaurant",3
343151,28-FEB-12,27-FEB-12,Jeffery,,en,184.151.127.152,laura.carm@sympatico.ca,15068636,000000123565349,4,3,"I was charged a $35 activation fee for my migration from Bell rural internet (WIMAX) to Turbo Hub despite being told there would be no charge for migrating customers.  Why does this sort of thing happen all the time with Bell?  The client rep could not credit my account because I have not rec'd a bill yet but he did leave a note on my file and requested me to call when I receive a bill.  Better than nothing, I guess but best would see Bell operating smoothly instead of the clunky way you generally do things - also eats up a lot of my time and yours which is just plain dumb.",3
343152,28-FEB-12,27-FEB-12,Nejib,,fr,70.29.221.156,myj3@bell.net,15070100,000000123549939,4,4,,4
343153,28-FEB-12,26-FEB-12,Salvador,,en,76.67.18.140,4hamlin@sympatico.ca,15055412,000000123542278,,4,,4
343154,28-FEB-12,18-FEB-12,Grant,,fr,70.49.68.70,mitchitzcovitch@sympatico.ca,14970268,000000123366811,5,5,"le service a ete excellent, le conseille tres aidant en tous points. le probleme a ete resolue rapidement, bon travail.

merci",5
343155,28-FEB-12,27-FEB-12,Wafa,,fr,69.156.122.7,mdesilets000@sympatico.ca,15069610,000000123561001,4,4,"J`aurais aimé que l'on me prévienne  qu`il y avait des frais supplémentaires pour augmenté mon nombre de GO de 60 Go à 100 Go, car je suis loin d' utilisé 100 go mensuellement chose qui n'a pas été faite.Vérifié mon dossier et vous verrez que j'emploi jamais 60 Go.",4
343156,28-FEB-12,23-FEB-12,Denice,,en,70.48.212.63,scoopbaker@sympatico.ca,15029662,000000123479879,4,4,"Someone should double check, when a problem is corrected.  It seems patiently waiting for 3 months to correct through the system... some of it is still not in place. And has to be recorrected again.",4
343157,28-FEB-12,25-FEB-12,Noureddine,,fr,70.52.6.226,denyse-pg@sympatico.ca,15047982,000000123533484,4,4,"M'éviter de devoir communiquer 3 fois avec un de vos ""conseillers"" alors que le problème aurait pu être réglé en moins de temps.",1
343158,28-FEB-12,04-FEB-12,Diego,,en,67.230.173.66,cfredericks_1@sympatico.ca,14853920,000000123054862,5,5,,5
343159,28-FEB-12,15-FEB-12,Myriam,,fr,70.29.236.154,pierre.seymour@sympatico.ca,14934766,000000123289313,2,1,,1
343160,28-FEB-12,26-FEB-12,Saranya,,en,184.151.63.201,kbaker@bell.net,15059496,000000123539483,5,1,"Your tech did not conduct his tasks correctly. Now the phone line is down as well.  Your billing service is only offering me $20 for the inconvenience. I have had to have people here to wait for your tech. That cost me $200. My mother who is sick, needs the landline to call 911 if necessary. Now that's not possible. So for my inconvenience and the possible chance she may die because of the landline down. I'm not happy at all. ",1
343161,29-FEB-12,28-FEB-12,Mohamed,,fr,174.89.224.188,f.legault@sympatico.ca,15077144,000000123586972,4,5,,5
343162,29-FEB-12,28-FEB-12,Mansouri,,fr,174.93.208.146,jean-claude.perron@sympatico.ca,15079032,000000123580022,5,4,la chose a améliorer est le temps d'attente pour parler a un conseiller.,4
343163,29-FEB-12,28-FEB-12,Paula,,en,184.147.133.165,mjgart@bell.net,15082216,000000123580504,5,5,,5
343164,29-FEB-12,28-FEB-12,Irving,,en,184.144.47.98,syed.zaidi@sympatico.ca,15085472,000000123594383,5,5,,5
343165,29-FEB-12,28-FEB-12,Andrea,,en,65.93.220.27,judd@sympatico.ca,15079742,000000123588696,4,5,,4
343166,29-FEB-12,28-FEB-12,Anis,,fr,24.54.16.218,jaguado7@sympatico.ca,15078802,000000123589658,5,4,Rien,4
343167,29-FEB-12,28-FEB-12,Walid,,fr,70.29.156.217,abertrand@sympatico.ca,15073486,000000123597359,4,3,"régler entièrement mon problème; cependant, je ne suis pas assuré que le problème est totalement attribuable à bell sympatico. Donc, je vous reviendrai après avoir réinstaller Windows",4
343168,29-FEB-12,28-FEB-12,Gilberto Jose,,en,174.91.65.115,mikeshaw_5@sympatico.ca,15082124,000000123591696,2,3,"better customer service,more flexability.",2
343169,29-FEB-12,28-FEB-12,Viency,,en,64.231.42.14,hgreener@bell.net,15078352,000000123582752,5,4,,5
343170,29-FEB-12,28-FEB-12,Med Nabil,,fr,69.157.224.111,lemoose@sympatico.ca,15080616,000000123597655,1,1,Être en mesure de répondre à ma demande la première fois et me donner l'impression qu'on veut m'aider. Ma demande n'est toujours pas réglée et personne (superviseur Mme Faiza code client XQ520) ne m'à encore contacté. J'ai vraiment l'impression que je suis servi par une entreprise mal honnête.,1
343171,29-FEB-12,24-FEB-12,Chantal,,en,69.156.85.204,biancamrosa@sympatico.ca,15033120,000000123506783,5,5,"Honestly, nothing.  This was the best customer service experience I have ever had!  ",5
343172,29-FEB-12,29-FEB-12,,,en,184.151.63.184,,,,5,5,,5
343173,29-FEB-12,28-FEB-12,Omar,,en,70.51.72.127,d.m.mathies@bell.net,15075960,000000123577012,4,5,have clear voice.,5
343174,29-FEB-12,28-FEB-12,Lohith,,fr,174.89.188.17,alfredogalicia73@bell.net,15073774,000000123601944,5,5,EverythIng was fine,5
343175,29-FEB-12,28-FEB-12,Gopinath,,en,174.95.69.167,cyril.doherty@sympatico.ca,15075934,000000123594758,4,4,"The representative said he would call back to see whether I had resolved my problem after receiving the information I had requested from him.  He probably did phone back as my phone did ring; however, I did not answer it as it was from an ""Unknown Number.""  I believe Bell representatives should use something like ""Sympatico Support"" and not call from an unknown number.  Actually, I had resolved my problem; so the call was not necessary.",4
343176,01-MAR-12,29-FEB-12,Ashwini,,en,184.147.203.226,pbluoto1@sympatico.ca,15096458,000000123608961,4,4,"slight language problem,but ok",4
343177,01-MAR-12,29-FEB-12,Andrea,,en,50.101.223.223,wtwaits@sympatico.ca,15099728,000000123607389,2,2,Knowledgeable tech person. Someone who spoke understandable English,2
343178,01-MAR-12,29-FEB-12,Nadine,,en,74.12.180.175,peter.lafleur@sympatico.ca,15096534,000000123608001,5,5,Nothing,5
343179,01-MAR-12,29-FEB-12,Souhaib,,fr,65.95.15.236,dupont.michel@sympatico.ca,15090171,000000123616886,5,5,Je n'ai pas de suggestion car le service fut rapide et professionnel.,5
343180,01-MAR-12,27-FEB-12,Jessica,,en,67.70.46.152,jrmabee@sympatico.ca,15068140,000000123560951,3,2,gave us some discounts,
343647,01-MAR-12,29-FEB-12,Makrem,,fr,67.68.212.83,jbeaulne22@sympatico.ca,15092294,000000123613038,2,2,"Ne pas nous faire attendre des heures pour avoir une réponse à nos questions. J'ai attendu au moins deux heures sans qu'on me fasse le transfert de service, pour finalement recommencer le même cheminement qu'au début. La journée d'avant j'ai fait les mëmes appels et on m'a coupé quatre fois.  Je bouillais.",2
343648,01-MAR-12,27-FEB-12,Janice,,en,76.69.0.38,jaclaude@sympatico.ca,15067532,000000123563840,3,3,I wish someone would have contacted me earlier to give me the rebates and rates i deserved after having been a loyal and faithful subscriber to your services for so many years.  I still feel that Bell could do something to reawrd me as a customer instead of having me take extra time of my busy schedule and ask for rates to be brought down.  Not really fair in my opinion.,3
343649,01-MAR-12,29-FEB-12,Nkunzi,,fr,69.159.96.65,micheletsuzanne@sympatico.ca,15095316,000000123625964,2,1,"Avoir la vérité plutôt que des détournements...  Régler le problème la première fois au lieu d'endormir vos clients en remboursant deux mois et en prétendant que le problème sera régler au cours des prochaines semaines. Je n'ai jamais fait de changements à mon dossier, j'en suis la seule personne à charge et votre conseiller m'a confirmé n'avoir aucune note de demande de modifications mais malgré celà il ne ""PEUT PAS"" me rétablir la situation, le service n'existe que pour ceux qui ne l'ont jamais quitté!...Hey bien, c'est pourtant mon cas!!!  C'est de la fraude de faire des modifications aux contrats sans autorisation du cient...et de prétendre ne pouvoir rétablir ma situation.  Mon dossier est truffé de faussetés, on voit bien qu'il y a eu une confusion avec un autre dossier!...je n'ai jamais habité en Ontario!...alors pourquoi c'est ce qui est indiqué à mon dossier...HELLO, c'est BELL et bien simple!!!!  Mais quand ça fait votre affaire, le client est le plus facile à leurrer!  Pour cette raison, nous vous quitterons bientôt, télé, téléphone et internet...je n'ai pas le temps de m'en occuper tout de suite mais l'année scolaire achève...  Bybye Bell...ma vie sera plus simple j'ai l'impression.
Suzanne De Larochellière  514-321-2377 ",1
343650,02-MAR-12,29-FEB-12,Silumula Swathi,,en,70.50.110.239,stan_net@sympatico.ca,15098490,000000123623087,4,4,,4
343651,02-MAR-12,20-FEB-12,Walid,,fr,74.15.136.55,velkhoury@bell.net,14992968,000000123410903,5,5,Rien.J'ai eu une très bonne expérience,5
343652,02-MAR-12,29-FEB-12,Samantha,,en,74.14.90.17,brian032@sympatico.ca,15088322,000000123611377,5,5,"Nothing, Your Service was Great....Brian. ",5
343653,02-MAR-12,22-FEB-12,Joseph,,en,70.53.113.21,hauschel@sympatico.ca,15011900,000000123455120,3,3,,3
343654,02-MAR-12,29-FEB-12,Nadine,,fr,70.53.218.221,karijov@sympatico.ca,15093310,000000123611438,3,3,,4
343655,02-MAR-12,29-FEB-12,Darwin,,en,70.27.32.84,altsystems2@bell.net,15087370,000000123620931,5,4,,5
343656,02-MAR-12,24-FEB-12,Srinivasan,,en,50.100.53.232,ahmednoman@sympatico.ca,15032096,000000123511111,5,4,,5
343657,02-MAR-12,29-FEB-12,Aidin,,en,174.91.61.21,beth.lalich@sympatico.ca,15087990,000000123610858,1,1,Consistently offer outstanding service.   It only takes few interactions to destroy a relationship between a client and a company that has existed for decades.  ,1
343658,02-MAR-12,01-MAR-12,Zishan,,en,74.15.100.57,dtepylo@bell.net,15103698,000000123644387,4,4,n/a,4
343659,02-MAR-12,01-MAR-12,Jude,,en,174.89.29.47,b.ernteman@sympatico.ca,15101174,000000123632622,1,1,capable tech support and commuinication was terrible,1
343660,02-MAR-12,01-MAR-12,Siobhan,,en,174.89.29.47,b.ernteman@sympatico.ca,15101178,000000123642129,3,2, commuinication is an issue,2
343661,02-MAR-12,01-MAR-12,Salvador,,en,74.15.109.58,darlenebennett@sympatico.ca,15103004,000000123630008,3,3,"I waited over 30 minutes on the phone to find out that the problem with the internet service I was having was at your end with some problem in the supply. When I phone in, there should be some way of telling me that there is a problem with my internet service when I enter my phone number without waiting for 30 minutes.",2
343662,02-MAR-12,01-MAR-12,Nizar,,fr,174.92.224.65,emiliehudon@bell.net,15103950,000000123647612,5,5,non,5
343663,02-MAR-12,01-MAR-12,Paola,,en,184.144.12.231,timjbonyai@sympatico.ca,15112480,000000123633434,5,5,nothing,5
343664,02-MAR-12,02-MAR-12,Dilip,,en,174.93.82.85,2lhac@bell.net,15099964,000000123652251,5,5,,5
343665,02-MAR-12,01-MAR-12,Jamila,,fr,65.92.36.249,ray.perron091@sympatico.ca,15110390,000000123631373,5,5,,5
343666,02-MAR-12,01-MAR-12,Patrick,,en,174.93.35.152,mwestendorp@sympatico.ca,15109184,000000123641800,4,4,,4
343667,02-MAR-12,01-MAR-12,Kris,,en,174.91.41.146,micallef1@sympatico.ca,15108650,000000123629758,5,5,,4
343668,02-MAR-12,01-MAR-12,Nejib,,fr,70.26.185.143,j.champagne2000@sympatico.ca,15105626,000000123628406,5,2,"Facile... Pourquoi en cette ère de technologie avancée est-ce si difficile de recevoir notrefacture à la date où le nouveau mois commence. Je m'explique. Rendu à un certain âge ,c'est mon cas, nous avons certaines habitudes. J'ai beaucoup de difficultés à concevoir que vous ne pouvez point acheminer les factures électroniques pour le début du mois.
(par cela j'entends le 1er)
Une compagnie comme VISA à titre d'exemple est capable d'acheminer les faxctures électroniques pour le premier du mois. Pourquoi est-ce si difficile pour une entreprise comme BELL ???
Dans l'attente d'une manière d'explication .",2
343669,02-MAR-12,01-MAR-12,Jamel,,fr,184.145.175.18,pierre.audet@sympatico.ca,15109996,000000123643913,5,5,,5
343670,02-MAR-12,01-MAR-12,Faqria,,en,76.68.53.16,janet.bankay@sympatico.ca,15105794,000000123633473,3,4,"it took 2hrs. to eventually get someone to answer. The first person was getting nowhere, and then the supervisor came on and eventually resolved the problem. I am not very happy with the service.",2
343671,02-MAR-12,01-MAR-12,Eddy,,en,65.92.163.33,d.cymerman@sympatico.ca,15102808,000000123639690,5,5,,5
343672,02-MAR-12,01-MAR-12,Julie,,en,76.64.94.142,rmawhinney@bell.net,15110724,000000123635582,5,5,"unknown, The lady was amazing and by the end I felt like I knew her well. She is an asset to your company ",5
342162,02-MAR-12,01-MAR-12,Daniel,,en,74.15.109.99,s.f.h@sympatico.ca,15111108,000000123640607,2,5,"This time around a lot of wasted time.
Techies not recognizing the actual problem (system outage) and trying to fix something which at that time wasn't fixable. A lot of time wasted on both ends. Tired of the ""let's try this, let's try that"" approach / useless changing of passwords and being told outage would last 1 hour, then 2 hours, then 12 to 24 hours. The last person I spoke to had it down to a science. 15 minutes ... problem solved. Noteable ... he was the only Candian I spoke to yesterday.

All in all, not a happy beaver!",4
342163,02-MAR-12,01-MAR-12,Manel,,fr,70.30.182.116,guy.lisette@sympatico.ca,15105020,000000123642090,5,5,"Le son au téléphone était faible,j'avais de la misere a l'entendre au téléphone.",5
342164,02-MAR-12,24-FEB-12,Radhika,,en,174.94.9.96,k_ibrahim@sympatico.ca,15038538,000000123495040,1,1,"Centralize your services becausee it is very frustrating to call 1 numbe adn teh ping pong games begins when you try to sovle a bundle invoicing issue. Secondly, I recommend that the phone reps become more knowledgeable in the product they ae suporting.",2
342165,02-MAR-12,01-MAR-12,Sarry,,en,76.68.91.156,joanne.briggs@sympatico.ca,15106302,000000123647519,5,4,nothing,4
342166,02-MAR-12,19-FEB-12,Hanen,,fr,24.203.171.86,louisguerin@sympatico.ca,14977574,000000123387353,1,1,arrangé mon problème dès mon premier appel.J'en suis rendue à mon 7 appel et mon problème n' est pas encore réglé.,1
342167,02-MAR-12,01-MAR-12,Antonette,,en,65.92.206.29,gamble2012@bell.net,15104536,000000123644420,4,4,nothing,4
342168,02-MAR-12,01-MAR-12,Shinoj,,en,65.92.34.4,beverly.keleher@sympatico.ca,15101530,000000123644427,5,5,I was very impressed with the way my problem was handled,5
342169,02-MAR-12,01-MAR-12,Katherine,,en,74.15.38.206,trixie1947@sympatico.ca,15112660,000000123642231,5,3,The problem was fixed immediatly but returned when I tried my e-mail later.,5
342170,02-MAR-12,01-MAR-12,Satish,,en,70.48.252.32,jandproberts@bell.net,15105790,000000123640601,4,4,Nothing more,5
342171,02-MAR-12,01-MAR-12,Yassine,,fr,209.104.65.254,jocelyn-danny@sympatico.ca,15106320,000000123636816,2,1,,3
342172,02-MAR-12,01-MAR-12,Stephanie,,en,65.95.91.203,mjwat@sympatico.ca,15108872,000000123648510,5,4,,
342173,02-MAR-12,28-FEB-12,Basker,,en,67.71.148.107,jerrygaylebrown@sympatico.ca,15079176,000000123581129,5,5,Nothing this time. The representative was very patient and helpful!!!,4
342174,02-MAR-12,23-FEB-12,Sofien,,fr,67.68.219.86,estios@sympatico.ca,15022464,000000123486252,2,1,Le technicien ne ma jamais rappeler comme il la promis.,1
342175,02-MAR-12,01-MAR-12,Brendan,,en,70.29.32.86,apilavdjian@bell.net,15100976,000000123631561,5,1,"our aria Bell internet servise to slow,i have a bell performans internet wich is so,so at day time,but to slow at night,Bell internet servise must found why this to bulding 2330 and 2350 Bridletowne Cir.Scarborogh,On. MIW3E6 internet signal coming to weak, if station is to far, must bring closer to have a barrer internet,night time if from one web side to go another web side modum internet red light coming on.
very truly
Aram Pilavdjian            March-2-2012",3
342176,02-MAR-12,01-MAR-12,Ines,,fr,70.53.194.31,clucier2006@sympatico.ca,15102592,000000123641164,3,1,s'assurer que mon système était en fonction avant de raccrocher et m'informer de la raison pour laquelle un technicien devait passser à al amison pour installer le modem,3
342177,02-MAR-12,01-MAR-12,Fathi,,fr,65.93.0.30,colibri1@bell.net,15102632,000000123643448,5,4,,4
342178,02-MAR-12,01-MAR-12,John,,en,70.51.237.131,barbara.elliott095@sympatico.ca,15101288,000000123637069,5,5,cannot think of anything as you were more than helpful in solving my problem.,5
342179,02-MAR-12,01-MAR-12,Med Aymen,,fr,205.250.232.25,dsotteau@sympatico.ca,15103688,000000123642689,5,5,rien,4
342180,02-MAR-12,01-MAR-12,Carole,,en,184.147.130.178,lmaustin@bell.net,15107592,000000123638100,3,2,"you need to fix your billing.  It is nuts!
",2
342181,02-MAR-12,01-MAR-12,Faouzia,,fr,76.67.147.55,j.carbonneau@sympatico.ca,15105622,000000123638871,5,1,"Je suis abonné à Bell Internet Essentiel Plus  et mon code d'utilisation est b1wtvh64.
Je suis très déçu du changement,  sans préavis, que vous avez apporté en diminuant à 5 Go le maximum d'utilisation d'internet mensuellement alors que j'avais  20 Go depuis longtemps. En Janvier et suite à mon appel, vous m'avez accordé une réduction de $5,00 en raison de ma fidélité avec Bell. Madame Samia me dit  que c'était le nouveau contrat pour Bell Internet Essentiel Plus.  Dans une entente que j'ai eu précédemment, on m'assurait que je demeurais avec un maximum de 20 Go par mois. Elle me propose de changer à Fibe 7 ou d'ajouter 40 Go à $5,00 par mois. D'une part on m'accorde $5,00 de réduction pour ma fidélité et, d'autre part, on réduit à 5 Mo le maximum d'utilisation d'internet. J'étais satisfait avec ce que j'avais. Je vous demande avec insistance d'annuler ce changement de 20Go à 5 Go. 

Pour ne pas avoir à payer un surplus par le dépassement possible d'utilisation internet j'ai demandé à Madame  Faouzia  (XZ892) d'ajouter les 40 Mo au coût de $5,00. Vous comprenez ma totale insatisfaction du changement apporté à mon dossier en ce qui concerne les Mo maximum d'utilisation d'internet.  Je vous demande de rétablir les 20 Go d'utilisation d'internet sans frais supplémentaire et, de ce fait, d'annuler l'ajout des 40Go au coût de $5,00 par mois.
Merci de votre compréhension,
Je vous prie d'agréer, Monsieur, l'expression de mes sentiments distingués.
Jacques Carbonneau
",4
342182,02-MAR-12,20-FEB-12,Mahmoud,,fr,65.95.72.177,marcotte.henri@bell.net,14988468,000000123400578,1,1,lan dernier sois fevrier 2011 javais un contrat pour deux ans avec internet et le telephone qui se terminerait en 2013 et depuis ce temts vous augmente internet et le telephone,2
342183,02-MAR-12,01-MAR-12,Hugo,,en,174.89.128.26,mason305@sympatico.ca,15108382,000000123634101,4,5,,4
342184,02-MAR-12,29-FEB-12,Ana,,en,76.66.127.16,elcook@sympatico.ca,15090336,000000123616913,5,5,,4
342185,02-MAR-12,28-FEB-12,Hugo,,en,184.144.107.120,kenkeats@sympatico.ca,15080070,000000123582215,5,4,,4
342186,02-MAR-12,01-MAR-12,Michelle,,en,174.88.201.90,gcassells@sympatico.ca,15104602,000000123635806,4,4,"The person (Carlos)(Confirmation # B38H57D6)that changed my internet plan did not explain that this plan could have extra usage charges. My previous Plan at $39.95 did not, but somehow got changed to 51.95 with out my knowelge or permission.Michelle says I should never hit extra usage charges, and if I ever get extra charges I will probably change Service Providers.I had no problem dealing with Michelle.

Note
Why is there not better Corespomdence with customers when plans or cost is changing,or Diferrent plans are available.",3
342187,02-MAR-12,29-FEB-12,Katherine,,en,67.68.242.240,thomasbauer@sympatico.ca,15099026,000000123616189,5,5,Improved the first contact with tech support...it was discouraging...my praise goes to all the service that followed after I dialed customer service regarding my dissatisfaction...,3
342647,28-FEB-12,27-FEB-12,Johanna,,en,184.146.101.228,pemjf@sympatico.ca,15070582,000000123557227,5,5,"Nothing, the rep Anna was fabulous!",4
342648,28-FEB-12,27-FEB-12,Stephanie,,en,70.31.21.113,dmeadows@sympatico.ca,15066028,000000123557555,5,5,,4
342649,28-FEB-12,26-FEB-12,Afef,,fr,65.94.223.243,rogerverville@sympatico.ca,15061952,000000123538927,4,5,,5
342650,28-FEB-12,27-FEB-12,Mohamed,,fr,70.55.117.59,farvisais@bell.net,15066514,000000123559751,1,1,"Simplement M'écouter,et répondre à ma requête ..lol
",4
342651,28-FEB-12,27-FEB-12,Sofien,,fr,70.48.99.26,dwilisky@bell.net,15066216,000000123559798,5,5,,5
342652,28-FEB-12,25-FEB-12,Awatef,,en,174.92.92.9,paulcaza@sympatico.ca,15052616,000000123518613,4,5,,4
342653,29-FEB-12,28-FEB-12,Mike,,en,204.101.237.139,ian.cooper2@sympatico.ca,15078512,000000123577343,5,5,,5
342654,29-FEB-12,28-FEB-12,Susy,,en,70.49.1.86,hillhermit@sympatico.ca,15078364,000000123584586,5,4,,5
342655,29-FEB-12,28-FEB-12,Sean,,fr,65.93.12.127,mm_design@sympatico.ca,15082274,000000123586971,1,1,don't keep me on the phone with 3 different dept's for 50 minutes and actually find a solution to my problem or at the very least call back when you said yiou would,1
342656,01-MAR-12,29-FEB-12,Khalil,,fr,69.157.248.111,ray-cloutier@bell.net,15097046,000000123608647,4,4,"Le temps interminable pour se faire dire je ne sais combien de fois que "" mon appel est important pour vous""
Je fus client de Bell pendant nombre d'années pour finalement passer à un compétiteur il y a deux ans frustré par les délais interminables pour obtenir un support technique.
Je suis revenu à Bell il y a deux jours grâce à un beau discours d'un de vos vendeurs et à ma curiosité pour Fibe,mais c'est vraiment pour la dernière fois",3
342657,01-MAR-12,29-FEB-12,Jay,,en,184.148.122.21,cadmanm@sympatico.ca,15088502,000000123615696,3,3,"Not much I guess, they tell you the information you ask for. Bell costs are just going up and up, now the internet is up $2.00, what next? I am a senior and find the costs are just very high for the necessary things we have.",3
342658,01-MAR-12,28-FEB-12,Ali,,en,70.31.58.114,joankerr@bell.net,15079392,000000123591790,4,3,"My response to question No. 2 is based only on the fact that after advising that I didn't order the modem which arrived on Feb. 28 and advising that I'd return same to Bell Store, I got a call asking me to fill in this survey.  Strange, when I had advised that I didn't order anything.  My concern is that my account and personal information may be being used by someone other than me.  I did not actually receive a satisfactory answer to that question other than it was just a mistake.  I'd like some assurance re that ""mistake"" with respect to someone using my information, getting product from you and me being charged for same.

Thank you.",5
342659,01-MAR-12,29-FEB-12,William,,en,70.26.61.35,jiri.holicky@sympatico.ca,15092622,000000123612796,5,5,,5
342660,01-MAR-12,29-FEB-12,Abderrahmen,,fr,70.55.140.147,boutry.bonniere@sympatico.ca,15088258,000000123625427,5,5,"Cette fois-ci, est-ce à cause du sondage?, j'ai eu un excellent service: accès rapide, conseiller poli, patient et aimable, respectueux et efficace. Ce n'est pas toujours le cas, hélas!",3
342661,01-MAR-12,27-FEB-12,Siobhan,,en,184.147.225.138,tjdickson@sympatico.ca,15072414,000000123564095,5,5,,5
342662,02-MAR-12,01-MAR-12,Benjamin,,en,65.95.125.32,r.wickson@sympatico.ca,15110256,000000123651651,5,5,,4
342663,02-MAR-12,01-MAR-12,Edward,,en,70.51.96.232,rojo60@sympatico.ca,15110860,000000123639823,5,5,nothing...everything was done in a speedy and in excellent fashion.,5
342664,02-MAR-12,01-MAR-12,Luis,,en,70.29.76.124,browneyes43@sympatico.ca,15101868,000000123632987,5,4,I would rather talk to an English speaking person.,4
342665,02-MAR-12,01-MAR-12,Abdul,,en,74.12.87.124,margaret.francis@sympatico.ca,15108160,000000123647087,5,5,,4
342666,02-MAR-12,01-MAR-12,Neira,,en,74.14.109.199,eric.pelletier7@bell.net,15104010,000000123629878,2,2,"Je suis très dissatisfait de Bell depuis la mi-décembre.  Notre déménagement de quatre étages dans le meme édifice est incroyablement difficile pour Bell - comment ce fait-il qu'il soit impossible de fournir le service haute vitesse qui m'a été promis, et qu'on m'avait dit que j'avais?  Je me fais mentir, donner des promesses que ne sont pas complétées, je dois parler à une personne différente à chaque fois alors il n'y a pas de suivi ni de responsabilité?  Non mais, qu'est-ce qui se passe chez Bell?

De plus, j'ai parlé à un préposé en français et vous m'envoyez un sondage en anglais???
",1
342667,02-MAR-12,01-MAR-12,Nikitha,,en,65.95.145.176,nderstine@bell.net,15109240,000000123628985,1,1,"After 1/2 hour of Bell services being installed, we had no services - no phone and no internet service. We were on an extremely important business call when all lines went dead for 1 1/2 hours. This Nikitha was slightly difficult to understand and had no idea about our problam and directed me to another department. We were also told a Bell repair person would contact us in regards to the disruption and we are still waiting.   ",3
342668,02-MAR-12,26-FEB-12,Methil,,en,174.91.34.192,krysmul@bell.net,15059666,000000123547422,5,5,Nothing,5
342669,02-MAR-12,01-MAR-12,Leah,,en,174.92.136.188,alfindlay@sympatico.ca,15100622,000000123638883,5,4,"I WOULD PUT A JULIAN (CUSTOMER REP) IN EVERY STORE YOU HAVE AND THE SAME IN YOUR CALL CENTERS WHICH AT TIMES ARE VERY FRUSTRATING TO WORK WITH. I REALIZE THAT I WONT HEAR FROM YOU ANYWAY, SO IN TURN FIND THESE SURVEYS AT MOST A WASTE OF TIME.SURVEYS SURE AS HELL DON'T SHOW PUBLIC RELATIONS.",4
342670,02-MAR-12,01-MAR-12,Krutthiga,,en,64.229.8.203,laura.l@sympatico.ca,15107238,000000123639248,1,1,,5
342671,02-MAR-12,01-MAR-12,Farah,,en,70.27.3.134,les.robertson@sympatico.ca,15107366,000000123640941,4,4,,4
342672,02-MAR-12,01-MAR-12,Ana,,en,70.53.117.54,vcanestraro@sympatico.ca,15112818,000000123650798,2,2,"i went through 4 tech. I called and then after talking to the 3 tech, I was disconnected. The fourth time my concern  was resolved, but i waited a long time. I spent almost two hrs. I am not pleased.  I have been a loyal customer for years but I have concerns about the service rendered",2
342673,02-MAR-12,01-MAR-12,Jose,,en,70.53.117.54,vcanestraro@sympatico.ca,15112820,000000123651035,3,3,"not pleased with customer service.  I spent over 2 hrs., to resolve my concerns",2
342674,02-MAR-12,01-MAR-12,Arcadius,,en,70.49.182.47,devlinbm@bell.net,15103312,000000123632128,5,5,excellent experience - no improvement necessary,5
342675,02-MAR-12,01-MAR-12,Franssesca,,en,70.24.210.92,lisa.orcutt@sympatico.ca,15107518,000000123632254,5,5,The wait time for a technician was very long.  I feel with the rates you charge you could have more technicians on hand.,4
342676,02-MAR-12,01-MAR-12,Makrem,,fr,70.26.176.179,real.leblanc@sympatico.ca,15110490,000000123641702,4,3,,5
342677,02-MAR-12,01-MAR-12,Abul Karam,,en,174.88.148.187,sts17@sympatico.ca,15111988,000000123652328,3,4,Speak up loader ...,3
342678,28-FEB-12,24-FEB-12,Edwin,,en,76.69.54.123,Steve.Walton@sympatico.ca,15031864,000000123505641,2,1,Fix it can not get my full bill ,2
343181,28-FEB-12,27-FEB-12,Ashfaq,,en,69.156.50.191,moffat.icd@sympatico.ca,15069934,000000123562479,4,4,Too long waiting to have human answer,4
343182,01-MAR-12,29-FEB-12,Julio,,en,70.51.173.166,hild.h@sympatico.ca,15091714,000000123608385,4,5,,4
343183,01-MAR-12,28-FEB-12,Walid,,fr,70.51.147.198,clairoyal02@sympatico.ca,15075648,000000123590762,5,5,,5
343184,01-MAR-12,28-FEB-12,Myriam,,fr,174.92.164.222,claudine.michel@sympatico.ca,15075686,000000123581609,5,5,Que la situation ne se produise pas. Le modem a dû être reconfiguré. Tout a arrêté de fonctionner subitement.,5
343185,01-MAR-12,28-FEB-12,Geetha,,en,64.228.148.171,leelesperance@sympatico.ca,15080598,000000123584502,4,4,,3
343186,01-MAR-12,29-FEB-12,Soumaya,,fr,216.218.29.184,deniseric@sympatico.ca,15089730,000000123610581,5,5,,2
343187,01-MAR-12,29-FEB-12,Danny,,en,70.49.50.99,k_l_njoo@sympatico.ca,15093208,000000123613361,5,5,Cannot think of anything.,5
343188,01-MAR-12,29-FEB-12,Katelyn,,en,69.158.65.128,scott4@sympatico.ca,15097968,000000123606374,5,4,even more discounts to rival rogers,4
343189,01-MAR-12,29-FEB-12,Houssemeddine,,en,70.30.237.192,pierremercure@bell.net,15096658,000000123609271,4,4,,4
343190,01-MAR-12,29-FEB-12,Jose,,en,76.69.132.163,mplayter@sympatico.ca,15095668,000000123624842,5,4,nothing more,5
343191,01-MAR-12,29-FEB-12,Poonam,,en,76.64.46.190,rpkeifer@sympatico.ca,15097588,000000123608728,5,5,"abslutely nothing; give the tech a raise!",5
343192,01-MAR-12,29-FEB-12,Suresh,,fr,70.48.57.235,dave.larin@sympatico.ca,15089524,000000123606918,5,5,Can't get this site in english even if I click on the icon.,5
343193,01-MAR-12,28-FEB-12,Kumar,,en,69.156.116.140,jjhowson@sympatico.ca,15079278,000000123594839,2,1,"you broke it , blamed me , they did not call back once you figure out you dd it .",1
343194,01-MAR-12,29-FEB-12,Ali,,en,74.14.111.27,johngrant@sympatico.ca,15092894,000000123609745,4,3,,4
343195,01-MAR-12,28-FEB-12,Baltharaj,,en,70.49.72.59,smbishara@sympatico.ca,15085086,000000123598930,4,4,"nothing more, i was lucky to have Mr.Baltharaj that answer my call, he did his best, and every thing works fine",5
343196,01-MAR-12,29-FEB-12,Naveenkumar,,en,184.147.212.94,thebroadbents@sympatico.ca,15098964,000000123618531,4,2,"I would like to speak directly to someone from Bell Canada in Canada. There are a few things I want to find out about my Bell Account.
If this is not possible I will find another service provider.",
343197,01-MAR-12,29-FEB-12,Silvia,,en,174.91.67.15,bigblock80@sympatico.ca,15088048,000000123615983,5,4,good job was done no complaints,4
343198,01-MAR-12,29-FEB-12,Lamya,,fr,70.53.203.167,paulebachand@sympatico.ca,15096416,000000123604496,4,2,"Connaître les IPQad
",4
343199,01-MAR-12,27-FEB-12,Jeannette,,en,69.159.3.186,clairegerry.gamble@sympatico.ca,15065396,000000123551745,5,2,I though I could solve the problem my self but failed,5
343200,01-MAR-12,29-FEB-12,Karingula,,en,64.231.40.112,sbsh@sympatico.ca,15097946,000000123620360,3,3,"The representative could have been more patient. It was like he was in a rush.
 The very next day I was called to see if everything was O.K. and the rest of my problems were addressed very well.",3
343201,01-MAR-12,27-FEB-12,Viency,,en,174.93.55.208,dorothy.cameron@bell.net,15066082,000000123550015,4,4,Better sound quality of agent...could not hear her.,5
343202,01-MAR-12,29-FEB-12,Abdul,,en,64.228.214.145,marion.baird@sympatico.ca,15094768,000000123623927,5,4,Explain how Sympatico and Hotmail  became  interlinked since I never had a Hotmail account.Had to have all my previous emails deleted  in order to rectify  the problem.,5
343203,01-MAR-12,29-FEB-12,Arbi,,fr,74.15.140.225,vivie7@bell.net,15099448,000000123621435,5,5,,5
343204,01-MAR-12,29-FEB-12,Alun,,en,50.101.106.169,philipmcgowan@sympatico.ca,15096606,000000123624557,5,5,Everything I needed to know was answered and the call was actually in Canada. Surprise surprise,5
343205,01-MAR-12,29-FEB-12,Sriram,,en,174.92.93.211,mary.keys@sympatico.ca,15094914,000000123616014,5,5,all fine,5
343206,01-MAR-12,29-FEB-12,Mahesh,,en,76.71.99.228,bclements@bell.net,15087878,000000123611862,5,5,"Once I got to Mahesh, everything went smoothly, but getting through your automated phone system was extemely frustrating. In a word, it stinks.",5
343207,01-MAR-12,28-FEB-12,Jose,,en,70.48.104.172,alan.lounds@sympatico.ca,15073726,000000123592618,5,5,"Firstly, this problem was created somehow by Bell in that you cancelled my Bell Internet  Security  in error and,if I had not noticed this,my computer would be at risk. Then I had to take the time to resolve this error. Jose did an excellent job but  he did not explain how/why this service cancellation happened and I did not ask him for an explanation. He also got me registered on bell.ca which I could not do due to an ongoing problem with my password.     ",4
343208,01-MAR-12,28-FEB-12,Chaouki,,fr,67.68.222.230,deniscourcelles@bell.net,15076364,000000123583292,5,5,,5
343209,01-MAR-12,29-FEB-12,Ali,,en,174.89.63.187,windsor_74@sympatico.ca,15099666,000000123623702,4,5,had a poor phone connection - had a hard time hearing customer service representative - website is difficult to navigate to get to technical support,4
343210,01-MAR-12,28-FEB-12,Priyanka,,en,50.101.253.248,mdhoyle@sympatico.ca,15081811,000000123581980,5,4,Not making me have to threaten to leave your company before I got some of the perks that a long time costomer should have had months ago.,3
343211,01-MAR-12,29-FEB-12,Alicia,,en,70.26.70.19,joyce.abrahams@sympatico.ca,15092994,000000123610021,5,4,Not anything more,5
343212,01-MAR-12,29-FEB-12,Nancy,,en,70.50.130.219,r.g.stewart@sympatico.ca,15096904,000000123617031,5,5,You could not have improved it. The outcome exceeded my expectations.,5
343213,01-MAR-12,29-FEB-12,Seshadri,,en,204.101.237.139,chris.laidlaw@bell.net,15088874,000000123626469,5,5,"Nothing, it was resolved in one call.",5
343214,01-MAR-12,29-FEB-12,Med nejib,,fr,65.93.52.66,chamberland.s@sympatico.ca,15088762,000000123622894,4,4,"Il demeure que je réfléchis actuellement a changer de fournisseur internet, question de limites et de prix.",3
343215,01-MAR-12,27-FEB-12,Karen,,en,190.96.65.66,patriciais@sympatico.ca,15070498,000000123557975,5,5,,5
343216,01-MAR-12,29-FEB-12,Saifuddin,,en,69.158.168.236,charleschuckmurphy@sympatico.ca,15088816,000000123615120,5,4,Block the message containing the virus or at least send me a warning message.,5
343217,01-MAR-12,01-MAR-12,Seshadri,,en,70.49.1.227,elliotsone@sympatico.ca,15090370,000000123627201,5,5,Nothing,5
343218,01-MAR-12,29-FEB-12,Andrea,,en,174.91.123.142,dshaddick@sympatico.ca,15090114,000000123617074,3,4,"Had someone who was able to communicate more clearly over the phone with customers.

The repairman that came today was very helpful, competent and efficient.",3
343219,01-MAR-12,28-FEB-12,Kyle,,en,70.31.115.155,ianchristie@bell.net,15078518,000000123595337,5,5,,5
343220,01-MAR-12,29-FEB-12,Karen,,en,204.110.170.5,roy.anderson@sympatico.ca,15097568,000000123605217,5,5,,5
343221,01-MAR-12,29-FEB-12,Kat,,en,64.231.225.90,kldaley@sympatico.ca,15093590,000000123606006,3,2,"I disconnected myself my mistake, not bell's problem!",5
343673,02-MAR-12,01-MAR-12,Guylaine,,fr,70.54.157.28,roger.nicolas@sympatico.ca,15110850,000000123631147,4,4,"lors de mon appel, le premier représentant n'a pas été à l'écoute de mes besoins, il a plutot été à l'écoute de lui même en donnant des exemples et en voulant me faire payer +++ et le problème n'était toujours pas règler, j,ai demandé à parler à un autre représentant, et ensuite le service fut excellent, la représentante à été à l,écoute de mes questions et a su répondre adéquatement.  aussi il faudrait que Bell fasse comprendre à ses employés (comme le premier représentant que j'ai eu) que nous sommes des clients, que nous payons son salaire, normalement il devrait offrir un service client et être moins arrogant et être à l'écoute du client, être à l'écoute du client ne veut pas dire tout donné ($$$) mais comprendre et arriver à une entente entre les parties, très très décus avec le premier représentant, la deuxième représentante a sauvé l'appel car j'étais très fâché et j'étais prête à changer de fournisseur de service et ce même après 27 ans comme cliente chez Bell",3
343674,02-MAR-12,27-FEB-12,Jamel,,fr,67.68.219.11,nic.acl@sympatico.ca,15070172,000000123565634,2,2,retrouver mes fichiers,4
343675,02-MAR-12,01-MAR-12,Denys,,en,174.92.28.48,slaffin@sympatico.ca,15111640,000000123639976,5,5,,5
343676,02-MAR-12,01-MAR-12,Djamila,,fr,69.159.99.55,geniachampagne@sympatico.ca,15104630,000000123632558,5,5,,5
343677,02-MAR-12,01-MAR-12,Sravan Kumar,,en,69.157.36.226,patndan@sympatico.ca,15109738,000000123649492,5,4,,4
343678,02-MAR-12,01-MAR-12,Miguel,,en,76.64.104.10,randm.moore@sympatico.ca,15110354,000000123651023,5,5,Very little. Miguel was absolutely fantastic!,5
343679,02-MAR-12,01-MAR-12,Jose,,en,70.24.183.22,jjwills@sympatico.ca,15106210,000000123639624,3,4,Be more patient and explain slower and better.,5
343680,02-MAR-12,01-MAR-12,Shel,,en,76.69.236.123,dworzak@sympatico.ca,15103754,000000123638463,4,4,,4
343681,02-MAR-12,01-MAR-12,Porushotham,,en,70.50.63.69,l.bissonnette01@sympatico.ca,15107128,000000123635532,5,5,,5
343682,02-MAR-12,01-MAR-12,Guylaine,,en,74.14.33.143,bertlouise@bell.net,15101500,000000123639631,5,5,"Sometimes we have a language issue , this time it was perfect, Thank You!",5
343683,02-MAR-12,01-MAR-12,Med Amine,,fr,70.29.144.227,p.contant@sympatico.ca,15109620,000000123651993,2,2,"Le conseiller a vite décidé qu'il fallait me faire parvenir un nouveau cable d'alimentation.
J'ai continue de travailler dans les boites de dialogue pour la connexion internet et réseau local et j'ai fini par régler mon problème.
Maintenant qu'est-ce que je devrai faire avec le nouveau cable d'alimentation du modem ? Devrai-je payer pour l'envoi ?",5
343684,02-MAR-12,01-MAR-12,Nejla,,fr,70.29.144.227,p.contant@sympatico.ca,15109622,000000123638614,5,5,La solution a été vite trouvée. Le problème c'est qu'on ne joue pas souvent avec l'installation d'un modem et on oublie d'une fois à l'autre.,5
343685,02-MAR-12,01-MAR-12,Christopher,,en,99.236.27.207,jwtjmt@sympatico.ca,15106702,000000123637050,4,4,"The rep I spoke to was very helpful & resolved my current issue both quickly & professionally. We cancelled our internet service with Bell in Aug 2o11 to go with Rogers & since then have had CONSIDERABLE difficulty dealing with the cancellation of this service.These difficulties arose despite being a Bell customer for well over 40 years! I found the manner in which Bell handled the various issues that arose to be very poor, with no regard for quality customer service. This was totally opposite to our previous 40 years of experience with 
Bell, where we enjoyed excellent service. I guess quality customer service @ Bell only applies when you are a CURRENT customer, NOT when you terminate the service for another provider! We were seriously planning on returning to Bell @ the end of our 1 yr contract w/ Rogers, however, this is not now being considered. 







we",
343686,02-MAR-12,01-MAR-12,Walid,,fr,184.145.152.171,m.hayek@sympatico.ca,15107898,000000123639238,5,5,J'étais satisfaite,5
343687,02-MAR-12,01-MAR-12,Marouen,,fr,209.104.65.254,jocelyn-danny@sympatico.ca,15106322,000000123648640,4,3,,3
343688,02-MAR-12,01-MAR-12,Aaron,,en,206.177.43.77,pascal.dp@sympatico.ca,15109700,000000123639449,3,4,"(1) Have definite answers and understanding of my situation, in particular when my internet service was physically switched: counting previous calls and the ones today I got 5 different answers (Dec 28, Dec 29, sometime early January - which corresponds with my experience, January 31 and Feb 3)!?, (2) ensure all reps have adequate proficiency in English - a couple of reps today were somewhat lacking and this no doubt caused misunderstandings",2
343689,02-MAR-12,01-MAR-12,Elsy,,en,99.244.116.169,alskar@sympatico.ca,15087368,000000123627264,4,4,,5
343690,02-MAR-12,01-MAR-12,Andrew,,en,69.159.109.213,marian.lewis@sympatico.ca,15108200,000000123642354,4,4,an email or phone call telling me modem charges could be removed as of April 2011,5
343691,02-MAR-12,01-MAR-12,Saifuddin,,en,70.29.75.169,mortmf@sympatico.ca,15109042,000000123645735,5,4,nothing..your person daniel was very help full in resolving my problem.,4
343692,02-MAR-12,01-MAR-12,Omar,,en,184.145.29.104,ghalligan@sympatico.ca,15104726,000000123645833,5,5,,5
343693,02-MAR-12,02-MAR-12,Mamta Tank,,en,74.12.145.245,sandra_thomas@sympatico.ca,15111238,000000123652260,5,5,technician was great!!,4
343694,02-MAR-12,01-MAR-12,Carlos,,en,63.250.115.206,brentlopez@sympatico.ca,15101800,000000123646864,5,5,,5
343695,02-MAR-12,24-FEB-12,Daniella,,en,74.15.109.237,dreambigger@sympatico.ca,15035262,000000123516868,5,5,,5
343696,02-MAR-12,01-MAR-12,Amine,,fr,174.89.241.151,lmondoloni@bell.net,15107602,000000123636430,4,2,"rien; le problème n'était pas avec Bell; Amine m'a bien éclairée;",5
343697,02-MAR-12,01-MAR-12,Josh,,en,69.158.144.146,bc.habus@sympatico.ca,15101348,000000123645279,5,4,none,5
343698,02-MAR-12,28-FEB-12,Hana,,fr,184.144.141.65,f.algema@sympatico.ca,15077132,000000123588021,4,4,,4
343699,02-MAR-12,01-MAR-12,Philip,,en,70.49.25.249,ted.warning@sympatico.ca,15112258,000000123635386,5,5,Nothing,5
343700,02-MAR-12,01-MAR-12,Linda,,en,64.229.30.101,epollari@sympatico.ca,15103996,000000123641218,,,Are you sure that it was this household that made the call? I didn't make a call yesterday.,
343701,02-MAR-12,29-FEB-12,Andrea,,en,70.54.55.89,mredman@sympatico.ca,15095680,000000123612670,1,3,"I was upset with the service i'm receiving from Bell so i let it be known to your representative and I considered his remarks rude and unprofessional. I've left your tv service and gone to Rogers cable. When i informed him i wasn't pleased with the internet support i'm receiving he really didn't care what i was going to do. I've been a Bell customer for many years on internet and i'd hate to leave you but it i'm not satisfied i have no choice. I always look for the best service, support and cost. Thank you.",2
343702,28-FEB-12,27-FEB-12,Srivenkatesh,,en,76.65.60.140,lsmolar@sympatico.ca,15068970,000000123549240,1,1,waste of my time,1
343703,28-FEB-12,27-FEB-12,Samantha,,en,174.93.220.253,antonric@sympatico.ca,15064264,000000123553465,5,4,,3
342188,29-FEB-12,24-FEB-12,Mario,,en,70.52.226.223,rjfraize@bell.net,15042776,000000123495421,3,4,"Not to come across offensive but it would be better for english speaking service representatives, I mean english speaking without foreign accents. It is far to difficult to understand what they are trying to tell me especially since they have trouble speaking over the background noise in your call center which I also had trouble hearing over. Why can't Canadians get Canadian representatives in Canadian call centers?",3
342189,29-FEB-12,28-FEB-12,Sooraj,,en,174.91.10.170,jlenson@bell.net,15079308,000000123580661,4,4,"I'd appreciate a Canadian technician, although the fellow Soolraj was very patient with me and solved my problem to my great satisfaction and I appreciate the time he took with me.",5
342190,29-FEB-12,24-FEB-12,Mohamed Hedi,,fr,174.92.148.193,guylaine11@sympatico.ca,15036790,000000123509108,4,4,"Ce fût très satisfaisant, merci.",4
342191,29-FEB-12,28-FEB-12,Gopinath,,en,184.147.187.236,frank.dobranski@sympatico.ca,15077418,000000123601118,5,5,Nothing,5
342192,29-FEB-12,28-FEB-12,Oliver,,en,70.30.44.192,samlaurin@sympatico.ca,15084600,000000123599307,1,1,"a. The phone line was so bad I could not understand the person. 
b. the persons accent was so strong it is doubtful a better phone line would have helped. 
c. The person advised us to call Apple (which would have cost me min. 60 dollars had I done that. It was NOT an apple problem. We now have it fixed but no thanks to you. ",2
342193,29-FEB-12,26-FEB-12,Mitz,,en,199.61.25.254,dzeitoune@sympatico.ca,15057578,000000123541297,1,1,"Be cognizant of the issue. Be aware of the background that caused the issue. The agent should know where to get the information. After a 90 minute phone call, I asked to be transferred to the customer loyalty dept who was able to help resolve the issue.",3
342194,29-FEB-12,28-FEB-12,Vaishnavy,,en,70.31.36.30,amapowers@sympatico.ca,15073870,000000123582958,5,5,sometimes it was hard for me to hear on the phone - the connection wasn't always the greatest,4
342195,29-FEB-12,28-FEB-12,Melvin,,en,69.157.40.194,dm.green@sympatico.ca,15076556,000000123579232,4,4,I dialed for tech service and still got an answering machine. Having a 10 min. wait is rediculous.,4
342196,29-FEB-12,28-FEB-12,Emna,,fr,12.0.194.4,lessard-blais@sympatico.ca,15080648,000000123583002,1,1,"Reconnaître simplement que l'information fournie par les technicies de Bell indiquent que j'ai payé pendant assez longtemps pour un service internet que je ne recevais pas totalement.

Veuillez noter que je suis un client de Bell depuis très longtemps et tous mes services sont regroupés chez vous, mais il se pourrait que je glisse graduellement vers la concurrence, même si cela ne m'intéresse pas vraiment.  C'est dommage car je suis le premier à parler de l'excellence de votre service, mais cette fois-ci, j'avoue être perplexe par ce que j'ai entendu.",2
342197,29-FEB-12,28-FEB-12,Bryan,,en,70.26.120.4,rpaglione@bell.net,15084356,000000123592583,4,3,"I'm still having issues with a consistent internet speed, and, frankly, am tired of contacting Bell about this issue.",4
342198,29-FEB-12,28-FEB-12,Alvin,,en,70.26.175.219,j-kwok@sympatico.ca,15078656,000000123595218,2,1,"I am with bell sympatico for more than 12 years, see below for my experience:
1)no notice for monthly charges increase
in Jan. form 42.95 to 44.95
2)More monthly charges for OLD customer than NEW customer.
3)Not enough info. billing.
4)Could not fine my internet price packages on the bell.ca ie different price compare on my bill. SO YOU CAN CHARGE ME whatever you want.
5)I am going to switch company SOON.
",2
342199,29-FEB-12,28-FEB-12,Dilli,,en,70.31.38.149,ryourth@sympatico.ca,15084444,000000123598578,5,5,I can not think of anything that would improve our session,5
342200,29-FEB-12,28-FEB-12,David,,en,74.12.242.234,Citiortho@bell.net,15073170,000000123595864,1,1,disconnection of the line,2
342201,29-FEB-12,28-FEB-12,Kate,,en,64.231.109.65,virginiafung88@bell.net,15086168,000000123583651,5,5,,5
342202,29-FEB-12,28-FEB-12,Hanen,,fr,174.92.171.65,a_forget@sympatico.ca,15073450,000000123577326,3,1,thèlèphon coupé  plus de réponce,3
342203,29-FEB-12,28-FEB-12,Herbert,,en,70.31.62.126,j.schmitt@sympatico.ca,15078716,000000123583390,5,5,,4
342204,29-FEB-12,28-FEB-12,Naveed,,en,174.91.128.24,bonniee@sympatico.ca,15074808,000000123586646,3,4,Faster,3
342205,29-FEB-12,27-FEB-12,Emna,,fr,67.68.142.191,giseleturcotte@sympatico.ca,15066950,000000123553775,5,5,C'est vraiment très bien je n'ai rien d'autre à ajouter j'ai été très bien renseigner. Je ne m'attendais pas d'avoir autant de temps de la conseillère . Merci,5
342206,29-FEB-12,28-FEB-12,Med Amine,,en,174.94.88.213,alessandra.d@sympatico.ca,15073742,000000123599713,3,3,"your internet service is constantly interrupted at my home. It is since the month of December 2011 that I have called NUMEROUS times, technicians have come to my home 3 times, but the internet is constantly having connection problems!!! I am tired of  calling for help, there is always a different reason for the problem. I am exasperated!!!",1
342207,29-FEB-12,28-FEB-12,Cecile,,en,70.52.152.180,bdeamude@sympatico.ca,15074478,000000123587288,3,2,"Advise this customer why we pay for high speed internet when we receive high speed internet only 40-60% of the time? We have been encouraged over the years to purchase upgrades for our internet & we have complied more than once. Recently, (within past month) a Bell service technician has come to our home and advised WE SEEK ANOTHER PROVIDER because the internet lines belonging to Bell are inadequate in our area & there is NO estimated time-line for the phone/internet lines to be upgraded (really). Yes, as explained to us, we are approximately 4 miles from the hub in this area as to one reason for the weak signal.
Our ground phone lines,internet & satellite have been serviced many,many times over the 32 yrs.in this same location by Bell ( we have had a computer since 2006) & with the cost of our phone, cell phone, internet & satellite this survey should be filled with accolades of Bell phone/internet/satellite service. Just as a side, we personally went to our local Bell store recently to purchase a new cell phone & was promised one would be ordered for us & we would receive a call within the week when phone was available. Not one call from the Bell store to say order was made, order was delayed, or even that our phone had arrived. We had to call Bell service & request a new cell phone & have it delivered because someone at our Bell store forgot,didn't bother, too busy or whatever happened with our order.Bell prides themselves in customer service, however Bell has failed to provide us with a positive service experience. Cannot give Bell a satisfactory grade or recommend your products to potential customers in this area.   ",2
342208,28-FEB-12,27-FEB-12,Tracey D,,en,174.93.220.253,antonric@sympatico.ca,15064266,000000123566245,5,4,,3
342679,28-FEB-12,27-FEB-12,Irfan,,en,64.231.192.64,vicky.parr@bell.net,15072666,000000123561986,5,5,nothing really,5
342680,29-FEB-12,28-FEB-12,Salvador,,en,65.93.91.36,mdillane@sympatico.ca,15081816,000000123584488,5,5,"I called 3 times.. the first time the gentleman had to hang up halfway through due to a fire alarm going off in his office and had to leave.
The second call I got the impression the person wasn't too sure how to handle my problem and told them I would call back.
The third call was excellent.. the person was from El Salvador -  very good personality..and very helpful..he solved my problem with my email. ",5
342681,29-FEB-12,25-FEB-12,Salvador,,en,174.88.48.29,hans.m@sympatico.ca,15049284,000000123533265,5,5,,5
342682,29-FEB-12,28-FEB-12,Vijay,,en,184.145.12.12,j.george@sympatico.ca,15078682,000000123587159,5,5,"HI: NO THERE IS NOTHING MORE YOU CAN DO ,
PROBLEM FIXED. THANK YOU AGAIN .
          JUDY G.",5
342683,29-FEB-12,26-FEB-12,Ahmed,,fr,70.30.206.219,jbent@bell.net,15058854,000000123542384,4,2,,4
342684,29-FEB-12,28-FEB-12,Will,,en,184.147.59.134,bpicker@sympatico.ca,15074856,000000123595707,5,5,,5
342685,29-FEB-12,28-FEB-12,Umesh,,en,174.89.162.56,monika.langhammer@sympatico.ca,15082340,000000123599281,4,4,The wait time to speak to a representative is ridiculous.,3
342686,29-FEB-12,28-FEB-12,Denice,,en,69.158.15.209,l.mcelrea@sympatico.ca,15080372,000000123579725,4,4,Not taken up quite so much time to get to a solution.,4
342687,29-FEB-12,27-FEB-12,Radhika,,en,69.159.2.53,d_rchaput@sympatico.ca,15065614,000000123561919,5,4,"Nothing, he was excellent",5
342688,29-FEB-12,28-FEB-12,Jorge Alberto,,en,76.69.150.142,jaynjay@sympatico.ca,15078956,000000123590523,4,,"As this concerned my account, I won't know how satisfied I am until I receive my next bill! If the adjustment is as your
rep said it will be, I will be satisfied.",4
342689,29-FEB-12,28-FEB-12,Faqria,,en,70.52.144.123,valentinemeats@sympatico.ca,15086050,000000123585016,5,5,,5
342690,29-FEB-12,27-FEB-12,Zaccheus,,en,65.92.43.111,gjrust@sympatico.ca,15066958,000000123552585,3,3,"I don't understand how I got into this situation....and I've located the Chat - twice in one week and am still wondering what I did, or why my problem were happening, etc.etc so if my answers regarding your support are confusing - it's because I didnt understand what happened in the first place.",
342691,29-FEB-12,28-FEB-12,Robert,,en,190.213.81.51,s.holt@sympatico.ca,15084460,000000123590031,5,5,nothing,5
342692,29-FEB-12,24-FEB-12,Denice,,en,216.209.119.14,frank.cavan@sympatico.ca,15036038,000000123501113,5,5,Nothing that I can think of at the present time,5
342693,29-FEB-12,28-FEB-12,Shakeel,,en,65.92.75.242,edparkins@sympatico.ca,15076872,000000123591860,5,5,Impossible to do better.,5
342694,29-FEB-12,21-FEB-12,Med Amine,,fr,206.172.0.205,jpquoibion@sympatico.ca,15000384,000000123413939,4,5,Rien à signaler,5
342695,29-FEB-12,28-FEB-12,Stephan,,en,174.91.149.18,christsa@sympatico.ca,15075586,000000123582716,5,5,"Everything is Perfect

This person is Good for your Bussiness",5
342696,29-FEB-12,12-FEB-12,Mohamed Hedi,,fr,174.92.179.50,gagnealex@bell.net,14895812,000000123230013,2,1,"Il s'agit ici d'un problème de compatibilité. Je vous explique la situation. J'ai un disque dur qui fonctionne très bien quand je le branche dans mon ancien routeur.  Quand je la branche dans le modem de Bell ça ne fonctionne pas.  

Le fabriquant de mon disque me dit qu'il n'y a pas de problème avec le disque puisqu'il fonctionne avec l'ancien routeur. 

Bell me dis que le modem fonctionne car j'ai internet et qu'il ne donne pas de support pour mon disque dur.  

Je comprend que les techniciens de Bell ne peuvent pas connaitre tout les périphériques qui existent mais c'est MOI, le client qui est pris avec le problème !!!

Est-ce normal ?  Pouvez-vous faire quelques de plus ?  Oui m'aidez avec mon problème.",3
342697,29-FEB-12,26-FEB-12,Sahali,,fr,69.157.179.95,fmorhardt@bell.net,15057888,000000123541588,3,3,"Le diagnostic relié à mon problème de lenteur de réseau a pris beaucoup trop de temps. Un peu plus d'une heure avec interruption pour servir un autre client (diagnostic: infection par un virus qui a touché de nombreux clients de Bell, le DNS CHANGER)
",3
342698,29-FEB-12,28-FEB-12,Sofiene,,fr,70.30.177.172,jacques.gauvin053@sympatico.ca,15078782,000000123591646,5,5,Ne pas m'avoir envoyé une demande qui ne me concernait pas.,5
342699,29-FEB-12,28-FEB-12,Emmanuel,,en,184.145.75.41,jimhunter@sympatico.ca,15079254,000000123587039,4,4,,4
342700,29-FEB-12,28-FEB-12,Rolando,,en,184.145.75.41,jimhunter@sympatico.ca,15079256,000000123578193,3,4,,4
342701,29-FEB-12,28-FEB-12,Sonia,,fr,70.30.156.112,lisette.fortier@sympatico.ca,15080802,000000123579832,5,4,Régler le problème au premier téléphone,3
342702,29-FEB-12,28-FEB-12,Mohamed,,fr,65.95.14.110,gisle.prvost@sympatico.ca,15077898,000000123596572,5,1,L'agent m'a gentiment dirigé vers un autre service très agréablement mais ne pouvais pas m'aider avec mon problème...,4
342703,29-FEB-12,17-FEB-12,Abderrahmen,,fr,65.92.216.6,bellegosse@sympatico.ca,14952216,000000123358546,4,5,Avoir un service de livraison plus rapide. Nous avons attendu 6 jours pour la pièce brisée... c'est long!,3
342704,29-FEB-12,28-FEB-12,Karina,,en,174.92.67.142,wayne.quinn@sympatico.ca,15086286,000000123590831,5,4,nothing,5
342705,29-FEB-12,24-FEB-12,Abbey,,en,174.95.254.117,davewhiffen@sympatico.ca,15034698,000000123511751,4,4,you could have sent me a paper bill like I requested instead you sent an e-bill to an email that was inactive.now I have to pay a 2 month bill that i really cant afford.maybe your employees should listen better,4
342706,29-FEB-12,28-FEB-12,Julio,,en,174.95.213.192,leoniebrown@sympatico.ca,15080638,000000123591180,5,5,"Nothing, Julio did it all.  ",5
342707,29-FEB-12,28-FEB-12,Mohamed Bilel,,fr,70.30.157.40,gemma-lise@bell.net,15077704,000000123598801,5,4,,5
342708,29-FEB-12,28-FEB-12,Mohammed,,en,69.159.11.254,eshack@bell.net,15077066,000000123586725,5,5,Mohammed was very knowledgable and resolved my internet problem very effectively.,5
342709,29-FEB-12,20-FEB-12,Harjeeth,,en,70.29.0.252,ianlori@sympatico.ca,14985912,000000123395783,4,4,,3
342710,29-FEB-12,26-FEB-12,Jason,,en,184.147.135.31,kimberly.voicey@sympatico.ca,15059602,000000123542808,4,4,,3
342711,29-FEB-12,26-FEB-12,Drew,,en,76.66.104.182,babushifahira@bell.net,15056134,000000123547081,5,5,"it was absolutely perfect...just keep it that way
",5
342712,29-FEB-12,27-FEB-12,Josee,,fr,69.156.205.15,Daoust7@sympatico.ca,15063644,000000123552403,2,1,??????????????????,2
342713,29-FEB-12,27-FEB-12,Sihem,,fr,69.156.205.15,Daoust7@sympatico.ca,15063646,000000123553296,4,4,???????????????????,4
342714,29-FEB-12,28-FEB-12,Zeineb,,fr,184.144.193.84,mariejoseeaudet@sympatico.ca,15081474,000000123581398,3,,,
342715,29-FEB-12,27-FEB-12,Reuben,,en,174.92.121.247,smf50@sympatico.ca,15071880,000000123550612,4,5,,5
342716,29-FEB-12,28-FEB-12,Diego,,en,184.144.75.115,helden@bell.net,15078304,000000123580652,5,4,"Everything I wanted was done well.
",5
342717,29-FEB-12,28-FEB-12,Zaccheus,,en,70.53.42.57,swynberg@sympatico.ca,15085464,000000123584139,5,5,,5
342718,29-FEB-12,28-FEB-12,Celina,,en,74.14.42.196,w.jseager@bell.net,15086218,000000123600106,5,5,0,5
341731,27-FEB-12,24-FEB-12,Houda,,en,50.100.38.90,roger.carriere3@sympatico.ca,15042954,000000123500693,,,"Feb.24,2012 2.09pm Popup problem started....Modem frozen....called 310surf a foreign person answered! Asked to speak to a supervisor in Canada ;answer:not available; I said ""Friday PM"". Where am I beeing answered from? India... So Ok I'll reconsider! then the technician continued to get in my computer but to no success in communicating with language barriers and 2-3 Security-Popups at every key punch. After multiple tries he said to close my PC,which I did;he said he would call me back in 15 minutes.I waited 30 minutes and started my PC, there were no more problems.
At approx. 6.45pm a male person calls ""same nationallity"" from Microsoft and said you're having problems, I want to help you! I said how do you know I have Problems I deal with Bell. He said I want to help you! I said I dont have anymore problems; he said Oh yes I know you have. So I go to my computer and all of sudden ""Popup Security"" again so he said I can fix; I said what's your ID# he said:#14287865612.He got me to go to Google and key in ?AAMM.COM and got in my system etc... then he said to fix this would be $300.I said What! I deal with Bell ...He said $100 dollars then!; I said ""never"" so He hung up.
At 6.45 pm a return call from Bell regarding my afternoon problem,a foreign person;I said ""How come a Microsoft Person called me knowing my problem?What's your name ""PREM""and #ID XT305
he said I cannot fix; Bring your computer to someone to get fixed,your ""Norton"" Virus Checker is not working. I said I dont have ""Norton""
I said if ""Bell does not fix this problem,I'm changing To Cogeco"".I said My Computer was working fine before this afternoon when my modem froze;Then you worked at it till after you asked me to shut it off! so I said ""I've had my Ups and Down with Bell"". It's so nice at times When .....
I'm thinking of going to the Authorities to report this incident!
I expect an explanation from Bell in ""Canada""!....Please",3
341732,27-FEB-12,24-FEB-12,Caroline,,en,74.15.53.208,pearlwaxman@bell.net,15041896,000000123512804,4,4,,5
341733,27-FEB-12,25-FEB-12,Brenda,,en,65.92.234.189,lianneatkinson_9@sympatico.ca,15050890,000000123534715,5,5,"nothing, the service was quick and efficient and I received the part as promised faster than what was anticipated.",5
341734,27-FEB-12,21-FEB-12,Shashank,,en,70.49.135.4,loucab@sympatico.ca,15001582,000000123437025,5,5," I was completely  satisfied with my recent experience 
Thanks.",4
341735,27-FEB-12,26-FEB-12,Rohit,,en,67.68.209.241,wdpin@sympatico.ca,15063310,000000123542759,5,5,,5
341736,27-FEB-12,24-FEB-12,Gavin,,en,67.68.37.48,wobanderson@sympatico.ca,15045288,000000123508379,5,4,,4
341737,27-FEB-12,26-FEB-12,Youssef,,fr,70.30.185.121,etremblay__@sympatico.ca,15057748,000000123542498,2,4,le temps dattente sur la ligne,3
341738,27-FEB-12,26-FEB-12,Mehdi,,fr,174.94.105.14,ioan_minea@sympatico.ca,15058668,000000123547143,5,5,,5
341739,27-FEB-12,26-FEB-12,Ashwini,,en,64.231.97.241,cjohunter@sympatico.ca,15056846,000000123540133,2,3,I was on hold and then cut off.  I expected someone to call me back shortly but no one did.  While I was at work today someone called and left a message that they would call back later on and they never did.  I had to call.,3
341740,27-FEB-12,20-FEB-12,Johanna,,en,184.144.131.166,sracine2@bell.net,14992010,000000123403734,3,1,The costs of internet has risen and that it completely understandable. But unfortunately we had been promised the same price for a year and after 4 months it has doubled. Not impressed with scheming sale tactics.,2
341741,27-FEB-12,26-FEB-12,Himanshu,,en,76.70.83.193,gsauer@sympatico.ca,15058320,000000123535511,4,5,Nothing,3
341742,27-FEB-12,23-FEB-12,Lorrey,,fr,76.71.170.184,vacjo@sympatico.ca,15030980,000000123469222,3,4,"Après le premier contact avec Bell le jeud 23 février par mon mari, j'ai dû rappeler samedi pour expliquer à plusieurs agents la nature du problème.  Finalement lorsque l'agent a pris le temps de comprendre que le réseau et la clé avait été modifiés avec l'intervention d'un autre agent,j'ai pu reconfigurer mes appareils.  Suggestion:  avant de faire faire des actions par le client, s'assurer avec lui qu'il comprend les actions qu'on lui demande, les impacts et ainsi éviter de répéter plusieurs fois la même chose.  Aussi, je n'ai pas apprécié entendre de la part de l'agente de samedi qu'elle ne répèterait pas 15 fois la même chose à mon mari: cette façon de s'exprimer est inadmissible avec un client.  Mon mari a un peu perdu patience du fait que cela faisait plusieurs fois qu'il expliquait la situation.  J'ai dû récupérer l'escalade entre les deux et ainsi trouver le problème avec cette dernière:  je n'ai pas conservé le prénom de cette personne. Je vous suggère d'écouter cet appel car mon mari voulait faire une plainte sur la façon dont il a été répondu. L'expérience client est à mon avis importante chez Bell.  Nous avons décidé de conserver les services avec Bell pour le  moment.
Cependant, le superviseur avec lequel je me suis entretenue samedi pm a bien saisi la nature de ma demande d'avoir la visite d'un technicien ce soir à la maison.  Ce dernier Monsieur Larouche a été très complet dans ses explications.  Denise Coulombe",4
341743,27-FEB-12,26-FEB-12,Mehdi,,fr,69.156.73.113,fvero@sympatico.ca,15057986,000000123544764,5,5,rien,5
341744,27-FEB-12,26-FEB-12,Sajid,,en,70.40.175.93,omimedia@sympatico.ca,15061132,000000123542993,5,5,,5
341745,27-FEB-12,22-FEB-12,Joseff,,en,50.100.50.101,pmpatel258@sympatico.ca,15016148,000000123458707,1,3,To care the valued and old customer rather running for new customers.,1
341746,27-FEB-12,25-FEB-12,Mary ruksana,,en,184.145.91.105,toto_@sympatico.ca,15054772,000000123529236,3,3,"I had to call back again on Monday night, because my internet is still not working. ",1
341747,27-FEB-12,26-FEB-12,Oscar,,en,69.157.127.145,michael.mckiel075@sympatico.ca,15060656,000000123538255,5,1,"Over the past few weeks, I have spent numerous hours on the phone with your reps trying to resolve my internet issue. Two visits to date from technicians have not resolved issue. The line testers indicate that there is a problem with the line, external to the house, however both technicians have made repairs within the house. I would like to be compensated for my time and inconvience in trying to resolve this issue. ",1
341748,25-FEB-12,17-FEB-12,Anne,,en,76.64.76.35,teresacruz@sympatico.ca,14963042,000000123346864,3,2,,3
341749,25-FEB-12,24-FEB-12,Garry,,en,70.27.66.22,m.bartholomew@sympatico.ca,15039748,000000123496176,2,2,Not be so rigid with your rules when dealing with a long time customer,3
341750,25-FEB-12,24-FEB-12,Susy,,en,65.92.2.131,jonora@sympatico.ca,15038288,000000123504745,5,4,,5
340179,27-FEB-12,26-FEB-12,Radhika,,en,174.88.203.63,yashsharad@sympatico.ca,15063422,000000123535789,5,5,nothing,5
340180,27-FEB-12,26-FEB-12,Sriram,,en,70.24.209.49,mcarthurpark55@sympatico.ca,15060526,000000123546401,4,4,,4
340181,27-FEB-12,24-FEB-12,Andrew,,en,76.71.60.56,bob.mullen@sympatico.ca,15033272,000000123495690,4,4,"Offer similar offers of promotions for
new customers to existing customers. Why
do loyal customers have to negotiate to get same deals as new clients??",3
340182,27-FEB-12,26-FEB-12,Felix,,en,174.91.118.15,brucemitchell@sympatico.ca,15056526,000000123541811,4,4,,4
340183,27-FEB-12,26-FEB-12,Weng,,en,70.50.115.120,sagosta@sympatico.ca,15062124,000000123539317,4,4,Everything was OK,4
340184,27-FEB-12,26-FEB-12,Ramzi,,fr,70.49.113.219,celinelang@bell.net,15056728,000000123537657,5,5,,5
340185,27-FEB-12,24-FEB-12,Sheng,,en,70.51.59.65,dg.theoret@sympatico.ca,15034988,000000123493418,4,4,,5
340186,27-FEB-12,26-FEB-12,Pierre,,en,65.95.113.37,m.kossecki@sympatico.ca,15060178,000000123541061,5,5,"Bell needs to support and encourage their front-line workers.
With such a competitive market, Bell's product needs to stand out and the only real way to do this, is with their people, since that is who makes the difference.",5
340187,27-FEB-12,25-FEB-12,Mahesh,,en,67.71.67.69,jon.patti@sympatico.ca,15050186,000000123520945,5,5,,4
340188,27-FEB-12,26-FEB-12,Estephania,,en,65.93.171.197,sgrinspan@sympatico.ca,15062336,000000123536011,4,5,,4
340189,27-FEB-12,26-FEB-12,Mohamed Ali,,fr,70.55.98.165,andreb21@sympatico.ca,15046224,000000123534819,4,5,,3
340190,27-FEB-12,26-FEB-12,William,,en,184.145.62.190,trash-it@sympatico.ca,15063098,000000123542909,5,5,"There really wasn't anything that could have been done to improve your service.

William was a pleasure to speak with and he was extremely helpful. I found William a very knowledgeable and professional individual. He is a definite benefit to your Technical Department.",5
340191,27-FEB-12,26-FEB-12,Nora,,en,70.49.80.46,fredkayser@sympatico.ca,15057964,000000123545299,5,5,Nora is exceptionally competent and communicative.,5
340192,27-FEB-12,26-FEB-12,Ksouri,,fr,67.71.118.168,lucienlegault@sympatico.ca,15060106,000000123538640,4,4,"Rien tout a été parfait
",5
340193,27-FEB-12,26-FEB-12,Jason,,en,174.88.27.115,rroulston@sympatico.ca,15062016,000000123535730,5,5,not a thing,5
340194,27-FEB-12,26-FEB-12,Karen,,en,76.64.92.98,hbirch@sympatico.ca,15058438,000000123540373,5,5,"Nothing - Karen did an excellent job.
It was a pleasure talking to her.",5
340195,27-FEB-12,26-FEB-12,Darlene,,en,76.69.112.210,dmk7@sympatico.ca,15057420,000000123537287,5,5,Darlene went out of her way to make sure all my problems were resolved. She went above and beyond what I had expected and I was plesantly surprised at how quickly she resolved the issues. I was extremelly happy with the outcome of my call. Thanks again Darlene !,5
340196,27-FEB-12,26-FEB-12,Asma,,fr,69.70.226.218,jocelyn.mauriello@sympatico.ca,15059158,000000123540737,5,5,"Rien, Asma à été très utile et plaisante.",5
340197,27-FEB-12,26-FEB-12,Yasmin,,en,69.157.21.190,barbrr@sympatico.ca,15056172,000000123546141,5,5,nothing,5
340198,27-FEB-12,24-FEB-12,Himanshu,,en,76.64.103.67,frank.desouza@sympatico.ca,15036040,000000123505500,5,4,"Bell could have notified me of their disassociation with MSN, thus obviating my initial call to your help desk and this collateral communication string.",3
340199,27-FEB-12,26-FEB-12,Nabil,,fr,65.92.180.37,ay.contant@sympatico.ca,15056082,000000123544623,5,4,"

 un mot  satisfaite avec votre representant.",5
340200,27-FEB-12,26-FEB-12,Arthur,,en,174.88.204.65,dg.alexander@sympatico.ca,15057334,000000123537052,5,5,The person's name was Ricardo but you have down Arthur???   RICARDO was great.  ,5
340201,27-FEB-12,25-FEB-12,Makram,,en,69.159.241.20,mielewczyk@sympatico.ca,15051806,000000123529673,5,5,,5
340202,27-FEB-12,25-FEB-12,Mohamed Amine,,fr,24.201.72.36,bernier.theriault@sympatico.ca,15046679,000000123532165,4,4,"j'ai communiqué avec bell parce que j'ai reçu du courrier avec des instructions pour le retour de marchandises UNIQUEMENT en ANGLAIS. Même si le conseiller a très bien fait son travail, Bell devrait faire parvenir le courrier en français ce qui m'aurait évité cette démarche supplémentaire et se conformer à la loi sur les langues officielles!!!!",
340203,27-FEB-12,26-FEB-12,Jessica,,en,184.146.113.141,vrider@sympatico.ca,15063274,000000123544992,5,5,,4
340204,27-FEB-12,26-FEB-12,Romeo,,en,70.51.75.40,ronredcedar@sympatico.ca,15061974,000000123538859,5,4,i was satisfyed with the service,5
340205,27-FEB-12,25-FEB-12,Mohamed Amine,,fr,67.68.209.115,paul.cyr2@sympatico.ca,15052588,000000123525459,5,5,"Tout a bien fonctionné. M. Amine a résolu le problème très rapidement.
merci",5
340206,27-FEB-12,25-FEB-12,Twinx,,en,76.68.97.36,blairtully@bell.net,15046758,000000123522128,5,5,,5
340207,27-FEB-12,26-FEB-12,Oscar Ernesto,,en,70.31.52.139,scottweiler@sympatico.ca,15062270,000000123538471,5,5,,4
340208,26-FEB-12,25-FEB-12,Abbey,,en,64.231.68.220,wdescours@sympatico.ca,15055146,000000123519575,3,3,"I am very disappointed with the overall performornce of BELL as a supplier of the Telephone and Intrnet services.
My main concern and disappointment is related to your billing system ,
The bill does not specify charges for specific services. e.g -telepfone charges item  ""Other Charges and services $2.95"", It takes persistant investigation to find out that this charge is for access to long distance call. Not to mention that that type of charge on top of inflated rate per minute is appoling  the very fact the charge is not spelled out on the bill clearly shows that the bill is deliberatly designed to misslead customer . This kind of practice may be not illigal but certainly is unethical , Similar with the internet billing . it took 15 min conversation with your representative to find out that thare is a monthly $5 charge for rental of the modem ( about $40 total value of the equipment) hidden in the overall charges but not itemised, again not beeing a laweyr I can not comment on legality of this procedure but ethecaly is below fly market level. As a result, after 27 years of beeing your customer, I am in a proces of active search for an alternative supplier for the above mentioned services  
To make it clear , This has nothing to do with performance of your customer service representative. In fact I symathise with her beeing on the position to defend your less then fair bussiness practices and at the same time trying to satisfy a customer ",1
340209,26-FEB-12,25-FEB-12,Xenia,,en,67.70.107.98,steveandkim@bell.net,15054272,000000123534322,1,1,waining on the phone for an answer that there was problems in our area and was working on the problem.  How ever the tec went through all items as per job and after still no resalostion.. Woke up today and still not internet.  The two men working on my problem finaly fix my connectio,1
340210,26-FEB-12,25-FEB-12,Carlos,,en,70.50.108.3,bradshawet@sympatico.ca,15046890,000000123533198,5,5,,5
340211,26-FEB-12,25-FEB-12,Larissa,,en,76.68.155.140,agentxnic@bell.net,15045954,000000123534010,5,5,,4
340212,26-FEB-12,04-OCT-11,Adam,,en,76.68.155.140,agentxnic@bell.net,13498932,000000120329220,4,5,,5
340695,25-FEB-12,23-FEB-12,Murali,,en,67.68.53.234,mnm.shaw@sympatico.ca,15027270,000000123478702,5,5,cant think of a thing,5
340696,25-FEB-12,24-FEB-12,Paolo,,en,64.228.69.117,davidojatkinson@sympatico.ca,15034728,000000123498192,3,4,Paying to much money for what I get,3
340697,25-FEB-12,24-FEB-12,Ritwik,,en,76.64.141.233,lhucal@sympatico.ca,15039276,000000123515013,5,5,Provide better training to the first responder staff.  There is a huge difference is quality of experience (for the better) with Level 5 Technical representatives.  Your technology to connect with Bell Billing is terrible.,5
340698,25-FEB-12,24-FEB-12,Tejaswvi,,en,74.15.79.136,gdarmon@sympatico.ca,15036278,000000123498916,5,5,nothing,5
340699,25-FEB-12,24-FEB-12,Satish,,en,76.69.29.53,waressler@bell.net,15045124,000000123513572,5,5,,4
340700,25-FEB-12,18-FEB-12,Sihem,,fr,76.67.160.168,lucjutras@sympatico.ca,14969528,000000123365923,1,1,"Cette fois-ci, nous avons parlé à ""Sihem"" qui nous a promis un règlement ou traitement dans les 24 à 36 heures. Encore une fois, rien ne s'est passé!

Lundi le 20 févreir au matin, nous avons rappellé et parlé, cette fois,avec Iman qui a avoué (tout en étant très dépalaisant) que le problème le dépassait et qu'il nous référait à la Centrale où un rendez-vous fut pris pour le lendemain (mardi 21 février) alors que nous serions visité par un technicien.  ",2
340701,25-FEB-12,24-FEB-12,Tathiana,,en,174.92.140.50,charj@sympatico.ca,15033992,000000123502214,5,5,nothing,5
340702,25-FEB-12,24-FEB-12,Manel,,fr,67.68.174.50,pierre.dugal@sympatico.ca,15042066,000000123495153,5,5,,5
340703,25-FEB-12,24-FEB-12,Djouaihia,,fr,70.26.185.95,parem@sympatico.ca,15041678,000000123510815,5,4,,5
340704,25-FEB-12,24-FEB-12,Ashley,,en,70.31.67.71,alfredmrozicki@bell.net,15032230,000000123495288,5,5,,5
340705,25-FEB-12,24-FEB-12,Yassine,,fr,174.92.161.51,elpapo@bell.net,15035572,000000123509795,1,1,"avoir un préposé qui ÉCOUTE ce que j'avais a dire au lieu de ce prendre pour un super technicien qui sais tout. Sachant tres bien quel etais mon probleme, le service n'en a fait qu'a son idée. Il voulait m'envoyer un nouveau power supply, ce qui es totalement ridicule, et apres vérification il me dit qu'on va deja m'envoyer un nouveau modem. Ce qui est completement faux, car je venait de changer de forfait, alors il a vue dans mon dossier 49.95 pour modem et en a déduis que j'allais avoir un nouveau modem. Bref, le gars savais encore moins que moi de quoi il parlait, rendant ce service téléphonique une perte complete de temps.Honnetement apres cet appel j'ai passé a un cheveux de tout canceler.Heureusement pour moi, le service ''chat'' anglophone de l'ontario es beaucoup plus efficace .

Il serait important que votre service ne prennent pas tout le monde pour des épais. J'ai eu beau dire que tout les test dans votre ''procédure'' on été fait a mainte et mainte reprise, cela n'a pas été pris en considération et on a continuer a me traiter comme quelqu'un qui sait pas de quoi y parle.

En gros, manque d'écoute, de compréhension de la situation, probablement de formation et de jugement.

Je ne vois d'autre choix que de faire affaire avec le service anglophone qui a compris rapidement ou j'en étais et a agi en conséquense en m'envoyant un nouveau modem, puisque c'étais la SEULE chose a faire.
",2
340706,25-FEB-12,22-FEB-12,Carrie,,en,70.49.147.137,jane_ryckman@sympatico.ca,15012420,000000123461989,5,4,shorter wait time to reach a representative.,4
340707,25-FEB-12,24-FEB-12,Nizar,,fr,70.30.151.134,pier.bellemare@sympatico.ca,15042052,000000123499129,5,5,,4
340708,25-FEB-12,24-FEB-12,Srinivasan,,en,207.219.69.163,sforesto@sympatico.ca,15043636,000000123497407,,1,Hire someone that lives in Canada,1
340709,25-FEB-12,20-FEB-12,Shawn,,en,50.100.149.62,heather.tom.taylor@sympatico.ca,14985700,000000123391572,5,5,I really can't think of anything that would have been better,5
340710,25-FEB-12,24-FEB-12,Eric,,en,70.48.198.6,finlay.bob@sympatico.ca,15035888,000000123496191,3,2,Got disconnected before problem was resolved.  Got in touch with them again later in the day.,3
340711,25-FEB-12,24-FEB-12,Shabbir,,en,70.48.198.6,finlay.bob@sympatico.ca,15035890,000000123508544,4,4,The rep put me onto a technician who arranged for a technicial to come to my house and resolve the problem.  The tech. came today and was very helpful.  Was able to resolve my problem and uopgraded my sytem with a new modem/router.  Everything is now working fine.,4
340712,25-FEB-12,24-FEB-12,Ryan,,en,70.55.8.120,jvardon@bell.net,15038504,000000123501479,5,4,"The representative was very helpful, polite and knowledgeable. I feel confident that the billing issue will be resolved.",5
340713,25-FEB-12,24-FEB-12,Ayesha,,en,70.49.51.27,elmar.maripuu@sympatico.ca,15035568,000000123503570,5,5,,5
340714,25-FEB-12,24-FEB-12,Jose,,en,184.147.128.172,martin.richards@sympatico.ca,15040204,000000123495760,1,3,Shown up,2
340715,25-FEB-12,17-FEB-12,Casey,,en,69.156.92.57,s.j.morris@sympatico.ca,14961866,000000123343456,5,4,,4
340716,25-FEB-12,24-FEB-12,Gopinath,,en,67.70.199.176,mariellep5a@bell.net,15040086,000000123508255,4,4,"Yesterday, my problem was not solved.  When the representative called today, he had to solve the problem with my e-mail passwored.",4
340717,25-FEB-12,24-FEB-12,Joseph,,en,65.94.61.168,jmccreary@sympatico.ca,15038028,000000123495017,5,3,"Joseph did an EXCELLENT job of resolving the problem with the incorrect billing. My lower rating for recommending Bell are based on my belief that the original Fibe 15 was not installed correctly. I have not seen any improvement over my original Bell Sympatico system. Based on a comment that the original technician would have brought in the system and there is no need for a technician to come out this time, I have looked at the telephone lines coming into the house and they look original (ie over 20 years old).  This means that I am tryng to run this new system over old telephone lines.  I will be very interested to see if the Fibe 25 improves my internet usage.",3
340718,25-FEB-12,24-FEB-12,Shroff,,en,65.94.51.8,bodea@bell.net,15033292,000000123491479,4,,"The assistant was good and put me on to a different person who could help me when he could not. The other person helped me to get the router connected to my modem. The hope was that my wireless (for which I pay $90.00 a month) would be able to provide me with a strong enough signal. So everything got connected and when I used the internet, the signal is low again and the t.v. show I want to watch on the internet still freezes. It seem Bell cannot provide the service so I might have to find another service provider who can provide the equipment to provide me with a better connection. $90.00 a month and the service doesn't work. This is totally unacceptable.",1
340719,25-FEB-12,24-FEB-12,Gopinath,,en,184.146.97.190,gerald-russell@sympatico.ca,15036354,000000123516614,5,5,good job,5
340720,24-FEB-12,16-FEB-12,Jose,,en,70.29.46.32,beloved-king@sympatico.ca,14939388,000000123326296,4,4,"Very good customer service, person was very cordial and friendly",5
340721,25-FEB-12,24-FEB-12,Samia,,fr,65.94.161.71,j.berger@sympatico.ca,15037350,000000123502462,5,5,,5
341204,24-FEB-12,23-FEB-12,Myriam,,fr,184.145.248.222,astyves@sympatico.ca,15019806,000000123473947,5,5,RIEN D'AUTRE CAR J'OBTENU TOUT LES INFORMATIONS DE VOTRE TECHNICIENNE. ,5
341205,25-FEB-12,24-FEB-12,Hssen,,fr,70.31.222.20,claudelacombe@bell.net,15034208,000000123512681,5,4,,5
341206,25-FEB-12,24-FEB-12,Michael,,en,70.26.158.143,arengifo1@bell.net,15032638,000000123503584,3,3,"You people, when we ask for the service you offer everything, after you came with hidden prices, speed.  You were charging me for Commercial when this is residential, you told me that you were going to fix the problem, after you billed me for more than 300.00.  I always loved bell, but soon you may be lossing clients.  ",1
341207,25-FEB-12,24-FEB-12,Eric,,en,69.158.84.217,amilner@sympatico.ca,15032330,000000123495924,5,5,,5
341208,25-FEB-12,24-FEB-12,Pedro,,en,76.64.3.172,jb.cuthbertson@sympatico.ca,15037620,000000123497287,3,1,We had an issue with the fact that we had received NO emails from Thursday February 22nd at 8:57 pm till Friday February 23rd at 9:56 am on our computer YET in that same time frame we received 5 emails on our IPad.  Our feeling is that Sympatico shut down in that time frame therefore leaving their subscribers without service.  This is VERY unacceptable to us as subscribers therefore are seriously considering seeking another service which will service ALL of our needs.,2
341209,25-FEB-12,24-FEB-12,Brenda,,en,184.145.83.248,suecassidy@sympatico.ca,15044166,000000123515808,5,5,,4
341210,25-FEB-12,23-FEB-12,Ashish Prabhu,,en,70.26.37.194,mayboom@sympatico.ca,15026734,000000123482974,3,3,"First person I spoke to advised me that in order to get Sympatico service running properly, I had to upgrade to Windows 7; second person I spoke to sent transferred me to a service person who told me that Sympatico was experiencing a problem (likely due to weather conditions) and that difficulty was not my fault, that I should try back within 24 hours.",3
341211,26-FEB-12,22-FEB-12,Mustapha,,fr,76.69.173.101,sandra-marquis2012@bell.net,15017012,000000123462033,5,5,"Mustapha a prêté une attention très particulière à mon besoin d'assistance en matière de correction de facturation, et également en matière de mise en place de mon nouveau compte de courriel Bell. Il a su de manière exceptionnelle et avec énormément de politesse et de professionalisme me guider dans les étapes à suivre, résoudre et répondre à chacune de mes questions. Un bien grand merci.",5
341212,26-FEB-12,18-JAN-12,Mokhtar,,fr,76.65.83.221,mariellericard@bell.net,14655286,000000122660821,5,5,,5
341213,26-FEB-12,24-FEB-12,Mohamed,,fr,184.144.228.248,pgratia@sympatico.ca,15042000,000000123500266,5,3,je voulais que bell reconnaisse mon service internet pour avoir le rabais de bell tel que stipule dans ces publicités,4
341214,26-FEB-12,23-FEB-12,Emmanuel,,en,70.24.235.202,truebluesguy@bell.net,15030908,000000123479140,5,5,"i would like all corespondance in english from now on, Thankyou",5
341215,26-FEB-12,25-FEB-12,Khan,,en,70.27.65.43,trudy.kovacs@sympatico.ca,15054830,000000123517935,4,4,,4
341216,26-FEB-12,25-FEB-12,Mustapha,,fr,69.157.88.70,fabienne.dupere@sympatico.ca,15048554,000000123520935,2,2,,2
341217,26-FEB-12,25-FEB-12,Sulochana,,en,184.147.116.100,jim.nicholas@sympatico.ca,15049980,000000123532530,2,4,The representative provided inferior service:said she had completed a task and one could clearly see on the screen that she had not.,1
341218,26-FEB-12,25-FEB-12,Mitchell,,en,70.49.73.203,mosvic@sympatico.ca,15052084,000000123526387,5,5,,4
341219,26-FEB-12,25-FEB-12,David,,en,74.12.186.201,clewsca@sympatico.ca,15047488,000000123518702,4,5,"I had a bit of trouble with the sound volume, but that might be my phone.",5
341220,26-FEB-12,25-FEB-12,Afroze,,en,70.54.62.49,debbie.melmer@sympatico.ca,15047920,000000123530995,4,2,"Looking to being able to access the internet at our trailer where there are no permanent phone lines.  We are good Bell customers and the idea of going to a competitor was not that appealing.  Purchasing a ""stick"" for $30 + a month in a year contract should not be the only option for us.",5
341221,26-FEB-12,25-FEB-12,Youssef,,fr,174.92.153.118,vmazakian@sympatico.ca,15055052,000000123523665,4,5,,5
341222,26-FEB-12,20-FEB-12,Walid,,fr,24.54.11.234,marcetdenyse@sympatico.ca,14988452,000000123411182,5,5,,5
341223,26-FEB-12,26-FEB-12,Dixitulu,,en,216.209.199.100,p.a.anderson@sympatico.ca,15052466,000000123535011,5,4,,5
341224,26-FEB-12,23-FEB-12,Alicia,,en,184.146.74.33,belltimothy@sympatico.ca,15020108,000000123487744,4,4,"Deal offered on internet was good, but TV discount was very poor. I'm not blaming customer service rep...just Bell for not offering better deals to keep existing customers happy.",4
341225,26-FEB-12,25-FEB-12,Naim,,fr,70.24.233.142,andree_bouchard@sympatico.ca,15046236,000000123530301,4,4,,4
341226,27-FEB-12,25-FEB-12,Marouen,,fr,65.92.39.179,hemo@bell.net,15049366,000000123529241,3,1,"comme la derniere fois ,le technicien entre dans mon ordi avec mes donnees sous mon consentement et trouve mon probleme. mais il n'a pas voulu il m'a dit que c'etait un probleme de mon ordi ce qui c'est revele faut. CAR une connaissance a regle mon probleme.Voila c'est tout. Merci",3
341227,27-FEB-12,26-FEB-12,Darlene,,en,64.231.200.163,canots69@sympatico.ca,15056606,000000123535864,4,4,,4
341228,27-FEB-12,26-FEB-12,Kevin,,en,74.127.213.41,jggorgi@sympatico.ca,15059046,000000123537005,1,1,"I was on hold again, 3rd time, but decided to hold this time, no knowing if you are open or not.  Only to be on hold for 45 minutes.  Then when I spoke to the man, he required my drivers license for some reasone, even though I could answer all other questions.  So I told him to call back, when he did I was in the washroom, he left me a message on the machine that since I did not answer, well I guess you will have to call back and hold again.  Which I did and the person in the afternoon was very very good.  He did not require my drivers license either.  What is that for?",
341229,27-FEB-12,26-FEB-12,Robert,,en,74.127.213.41,jggorgi@sympatico.ca,15059048,000000123539423,3,4,"1 hour on hold to speak to a representative seems very excessive, and not knowing if you are even open.",4
341230,27-FEB-12,23-FEB-12,Flahi,,fr,70.29.239.142,manito1@sympatico.ca,15026310,000000123486339,4,4,,5
341231,27-FEB-12,26-FEB-12,Jose,,en,70.50.23.53,tom.reilly032@sympatico.ca,15063036,000000123546592,5,4,It was fine - no suggestions.,4
341232,27-FEB-12,26-FEB-12,Marga,,en,70.31.38.223,c.e.holy@sympatico.ca,15056554,000000123535735,5,5,,5
341233,27-FEB-12,26-FEB-12,Shiann,,en,184.147.12.10,ian.willoughby@sympatico.ca,15058618,000000123545073,2,1,,2
341234,27-FEB-12,26-FEB-12,Karen,,en,70.53.85.51,sszikszay@bell.net,15062612,000000123547381,5,5,"Cannot think of anything.  Karen, as well as any of your reps I have spoken with are perfect.  Thank you",5
341235,27-FEB-12,26-FEB-12,Aymen,,fr,67.70.68.153,rivestfranc@sympatico.ca,15061818,000000123538956,5,4,rien,4
341236,27-FEB-12,26-FEB-12,Radhika,,en,184.147.13.74,malcolm.kerr@sympatico.ca,15060242,000000123544080,5,5,Come to the conclusion quicker that we needed our router replaced.,4
341237,27-FEB-12,26-FEB-12,Ameer,,en,174.93.61.199,mohi4@sympatico.ca,15060862,000000123539188,5,5,,5
341751,25-FEB-12,24-FEB-12,Umesh,,en,184.147.210.5,marnie.mckenzie@sympatico.ca,15040176,000000123516345,1,1,"First and foremost - HIRE STAFF WHO LIVE IN THE COUNTRY THAT HAS MADE YOU PROSPEROUS! The 'tech' I was put in touch with to try and resolve my issue was not helpful at all.  He told me to do something I did not understand and when I asked him to explain it to me he simply told me, it was not the problem of my internet and there was nothing he could do.  I am seriously considering changing not only my internet supplier but all of the services I currently have with Bell.  The tech certainly wasn't about to go out of his way to assist me through my problem.  It is he, not I who is suppose to be the problem solver.",2
341752,25-FEB-12,24-FEB-12,Moses,,en,65.95.136.22,dschyff@bell.net,15035292,000000123494969,5,5,I would just like to say that for once a call to bell didn't involve me pulling my hair out.  Your customer service seems to be really improving.,3
341753,25-FEB-12,24-FEB-12,Patrick,,en,174.93.113.116,chasmare@sympatico.ca,15034008,000000123499505,4,4,"The reason for our call was  putting our prices up when we were given a confirmation # stating that they would stay the same for a year. 
After hours of being on the computer THANK YOU for resolving it.    ",
341754,25-FEB-12,24-FEB-12,Neila,,fr,174.89.223.236,l.baril@sympatico.ca,15039000,000000123512413,3,2,L'intervenant du jeudi (Ksouri) a fait disparaître tous mes dossiers de mon courriel sous sympatico (windows live mail). Neila a tout tenté pour me donner satisfaction. Elle m'a référée à son superviseur quim'a donné un numéro de dossier pour demander une rélamation au service à la clientèle (à suivre)......,2
341755,25-FEB-12,24-FEB-12,Brendan,,en,174.95.19.107,johnjenkins@sympatico.ca,15038238,000000123503934,5,5,I can' t think of a thing!  Brendan was pleasant and professional in dealing with me.  He seemed concerned to ensure that I my needs were met.,5
341756,25-FEB-12,23-FEB-12,Arthur,,en,76.69.134.77,marcostrovski@bell.net,15026378,000000123472334,5,5,,5
341757,26-FEB-12,25-FEB-12,Sana,,fr,174.89.223.69,marilyngilbert1@sympatico.ca,15051378,000000123518412,5,5,,3
341758,26-FEB-12,25-FEB-12,Sana,,fr,174.91.246.235,sebastienm@sympatico.ca,15053752,000000123518935,5,5,Rien! Sana (#XZ903) a été très courtoise et m'a aidé dans ma requête.,5
341759,26-FEB-12,25-FEB-12,Ben Mahmoud,,fr,76.68.138.200,baribeau37@sympatico.ca,15046566,000000123518142,4,4,,4
341760,26-FEB-12,25-FEB-12,Srinivas,,en,174.92.64.69,just.fly@sympatico.ca,15050334,000000123526069,5,4,Nothing. ,2
341761,26-FEB-12,25-FEB-12,Kevin,,en,174.88.2.27,isocom@sympatico.ca,15049570,000000123517921,1,1,,1
341762,26-FEB-12,25-FEB-12,Anis,,fr,65.94.12.134,norep@sympatico.ca,15052348,000000123533244,5,1,règler le problème,5
341763,26-FEB-12,24-FEB-12,Luis,,en,64.231.166.76,woolseys@sympatico.ca,15045306,000000123500989,4,5,this inquiry was cleared up quickly and efficiently. NOTE: this is only the result of my recent experience and not typical of others which included long waits and hard to understand techs.,3
341764,26-FEB-12,25-FEB-12,Carlos,,fr,65.94.12.134,norep@sympatico.ca,15052354,000000123533348,5,5,problèmatique règlée,5
341765,26-FEB-12,25-FEB-12,Viency,,en,70.26.43.136,mlebeau@bell.net,15051956,000000123529099,2,2,when i call Bell I wanit to Taik to A real voice After lgot through Info I waited 30-45 minuetes to talk to one.      ,2
341766,26-FEB-12,25-FEB-12,Irving,,en,70.49.20.72,ibrimacombe@sympatico.ca,15049502,000000123520277,5,4,Considering the circumstance Irving did his best,5
341767,26-FEB-12,25-FEB-12,Mohamed Amine,,en,67.71.8.228,brissartcreations@sympatico.ca,15046954,000000123522314,5,5,"Right when I spoke with Mohamed Amine
I knew it this representative would take care of my observation. Godd job to Mohamed",5
341768,26-FEB-12,25-FEB-12,Shakeel,,en,67.70.200.87,barryh@bell.net,15046570,000000123533846,5,5,,4
341769,26-FEB-12,25-FEB-12,Sam,,en,70.50.113.72,asplum@bell.net,15046444,000000123528183,3,5,have a representative that speaks clearer English - I did not count how many times I had to ask him to repeat something or slow down as I did not understand what he was saying - do you realize how much COMPANY time this wastes???? as well as MINE,3
341770,26-FEB-12,25-FEB-12,Aquiles,,en,24.96.123.126,dbstewart@sympatico.ca,15047896,000000123530245,3,2,Had a problem with MSN Live.  My account was blocked and we tried to fix on line chat.  Could not get excess to my computer to fix problem so had to get phone number to talk to rep to fix problem.  After that was done problem was remedied.,5
341771,26-FEB-12,25-FEB-12,Maria,,en,174.92.72.175,adams_30@sympatico.ca,15045926,000000123523870,5,5,Can't think of anything you could have done better!,5
341772,26-FEB-12,25-FEB-12,Vidya,,en,50.101.252.58,dodi22@sympatico.ca,15048126,000000123520719,5,5,Nothing,4
341773,26-FEB-12,25-FEB-12,Luis,,en,65.94.247.37,brauer_5@sympatico.ca,15046900,000000123519246,5,5,,5
341774,26-FEB-12,25-FEB-12,Asra,,en,64.229.187.137,jim.dawe2@sympatico.ca,15049971,000000123520782,5,5,Tech. support rep. difficult to understand,5
341775,26-FEB-12,23-FEB-12,Kota,,en,70.49.118.163,hazelandgeoffrey@sympatico.ca,15023558,000000123490353,3,2,,2
341776,26-FEB-12,25-FEB-12,Romeo,,en,76.69.1.11,cnjpucz@sympatico.ca,15047526,000000123523559,4,4,"I had someone help me on Febr.6.2012, since the computer is always ""Not Responding"" mode. can I have some adjustment in my account, because I could not use the computer for 3-4 weeks, as I had tropuble with it?",3
341777,26-FEB-12,25-FEB-12,Mehdi,,fr,174.92.153.118,vmazakian@sympatico.ca,15055054,000000123530259,5,5,,5
341778,26-FEB-12,25-FEB-12,Ahmed,,fr,184.144.218.200,labilab@sympatico.ca,15050682,000000123523704,2,1,"A Terrebonne ,sur l'Ile St- Jean,çà fait trois ou quatre fois que notre service internet est interrompu, et celà est dû à un problème du reseau BELL. Encore hier, le conseiller  à 13:42:53 heures nous fait débrancher le modem et rebrancher dans une autre prise: RESULTAT: toujours pas d'internet, et en plus de la statique infernale sur notre ligne téléphonique devenue pratiquement inutilisable...avec promesse d'envoyer un tecnicien à domicile lundi matin entre 8hres et midi. NOUS L'ATTENDONS AVEC IMPATIENCE.. Finalement  après avoir réinitialiser le modem plusieurs fois, je suis arrivé à le reconfigurer vers 9 heures p.m., mais il y a toujours du statique sur la ligne téléphonique. Ce ne sont pas nos appareils qui font défaut,car nous avons essayé un appareil neuf et toujours du statique.Je suis même allé chez ma voisine avec mon appareil de téléphone que j'ai branché dans sa ligne pour faire un appel. RESULTAT: aucune statique,donc ça confirme que ce ne sont pas nos appareils qui font défaut, mais quelque-chose en rapport avec  votre modem et service internet.",2
341779,26-FEB-12,23-FEB-12,Gilberto Jose,,en,70.29.34.30,barbara.linder@sympatico.ca,15019984,000000123487570,5,5,,4
341780,28-FEB-12,27-FEB-12,Mohammed Wasay,,en,184.144.105.101,marilynkneller@sympatico.ca,15069380,000000123560694,4,4,I had some difficulty understanding the accent of your employee.,4
340213,26-FEB-12,24-FEB-12,Jalel Eddine,,fr,174.88.57.87,piette3006@sympatico.ca,15042102,000000123499918,4,3,,
340214,26-FEB-12,24-FEB-12,Ibtissem,,fr,70.48.25.205,lison47@sympatico.ca,15039408,000000123491954,4,4,je  ne  sais  pas  mais  ce  trouble  arrive  souvent  je  trouve  et  moi  j'ai je   pense  le  top  service  et la  haute  vitesse alors  je  ne  comprends  pas  le  problème ,3
340215,26-FEB-12,25-FEB-12,Abir,,fr,174.93.132.192,jeannine.sourire@bell.net,15049872,000000123520858,4,4,"Abir (de Tunisie)est la 1ère personne efficace, intelligente, compétente, que j'ai eue au support technique Bell.net depuis que je suis abonnée.  Aussi un monsieur qui me téléphonait d'Ottawa pour vérifier mon avant-dernière expérience avec le support technique.   Lui aussi a été très compétent.  Les autres ne l'étaient pas du tout.  Je pensais à changer pour Vidéotron.",2
340216,26-FEB-12,23-FEB-12,Bry,,en,70.52.75.68,ecpet@sympatico.ca,15022238,000000123471391,4,4,,5
340217,26-FEB-12,25-FEB-12,Marc-Andre,,en,65.95.21.86,akapitany@sympatico.ca,15046011,000000123531127,5,5,"nothing
",5
340218,26-FEB-12,24-FEB-12,Nischal,,en,74.15.95.198,jfg.mag@sympatico.ca,15037862,000000123509408,4,4,nothing my problems were solved,4
340219,26-FEB-12,23-FEB-12,Gloria,,en,184.148.76.47,rob_stavroff@bell.net,15029032,000000123489606,5,5,"Nothing,  the assistance call was handled perfectly.The tech agent was knowledgeable and extremly helpfull. 
She even went to the trouble to email me some hardcopy info re this call.
The email followup is one of the BEST ideas ive seen.GREAT WORK!",5
340220,26-FEB-12,25-FEB-12,Tyler,,en,70.49.133.223,sueric28@sympatico.ca,15054344,000000123532748,4,1,"I was passed up to the next level and a line was done.  I was told I would get a call back in 5 minutes after the test was complete.  I waited 1 1/2 hours and called back.  On Friday Feb 17th I was told the line would be monitored and they would call back in 24 hours, did not happen.  Had to call back the next day explained what had happened and test were done and reassured I would get a call back the next morning, it did not happen, needless to say I am not happy and the problem still exists after 15 days.",1
340221,26-FEB-12,25-FEB-12,Reuben,,en,70.27.181.89,k.cascagnette@sympatico.ca,15050358,000000123524692,5,5,everything was done to my satisfaction,5
340222,26-FEB-12,24-FEB-12,Gavin,,en,174.94.43.113,fpnl@bell.net,15035978,000000123495210,1,1,Know what your doing when it comes to internet speed availability.,1
340223,26-FEB-12,24-FEB-12,Nizar,,fr,184.144.49.251,gilbert.lf@bell.net,15036450,000000123499843,4,4,Le prepose a mentionne qu'il allait me rapeller afin de m'expliquer le probleme de ma ligne telephonique. Il ne l'a pas fait. ,3
340224,26-FEB-12,17-FEB-12,Mike,,en,70.50.128.130,batoman@bell.net,14952139,000000123348534,5,4,,5
340225,26-FEB-12,26-FEB-12,Srinivasan,,en,99.235.241.153,angevito@bell.net,15046264,000000123534946,3,3,"I have had problems with my internet twice over the last month and a half during critical times.  Yesterday I was told that my modem doesn't work and that I would be receiving one within 3 days.  How is it possible for a fairly new modem to not be working?  I need the internet on a daily basis for work and other purposes.  I feel like I can't rely on Bell Internet during times of need.  In conclusion, I believe that my Internet bill should be reduced for those days my Internet was not working.",2
340226,26-FEB-12,24-FEB-12,Alberto,,en,174.93.133.169,karayan@sympatico.ca,15038588,000000123491913,4,5,eliminate voice recognition,4
340227,26-FEB-12,24-FEB-12,Helenpearl,,en,50.101.224.219,verne.eveleigh021@sympatico.ca,15044940,000000123512690,3,1,The technican did not return my call as she said she would.,4
340228,26-FEB-12,24-FEB-12,Eya,,fr,70.29.243.65,dave.wave@sympatico.ca,15034684,000000123493905,4,5,Pas d'amélioration à suggérer,5
340229,26-FEB-12,25-FEB-12,Michael,,en,70.50.108.93,hay6@sympatico.ca,15049308,000000123520701,4,4,,4
340230,26-FEB-12,23-FEB-12,Soumaya,,fr,65.93.168.10,luc.stephan@sympatico.ca,15026044,000000123468840,5,5,"Excellent service de Madame Soumaya vous devez avoir plus de gens comme elle.
Merci ",5
340231,27-FEB-12,24-FEB-12,Cristian,,en,174.91.56.68,r.playfair@sympatico.ca,15042314,000000123500453,5,5,It was very well done,5
340232,27-FEB-12,26-FEB-12,Sowjanya,,en,69.158.166.169,thehib@sympatico.ca,15062928,000000123546382,5,4,Ability to understand the person on the other end due to accent.,3
340233,27-FEB-12,09-JAN-12,Sowjanya,,en,174.91.93.80,pferraris@sympatico.ca,14544880,000000122450043,5,5,"Provide one year free internet service for being such a loyal and good customer and helping the company with this survey !
Ha.",3
340234,27-FEB-12,26-FEB-12,Elijah,,en,70.48.255.80,rockbottomstone@sympatico.ca,15061926,000000123541024,5,5,,4
340235,25-FEB-12,24-FEB-12,Diego,,en,70.24.17.189,wandeduncan@sympatico.ca,15045120,000000123504655,3,4,answer faster,3
340236,26-FEB-12,17-FEB-12,Michael,,en,174.95.199.84,karen.alger@bell.net,14957462,000000123337097,5,5,Bell could have prevented the issues that have been happening for the last 4 months so that I wouldn't have to call at all. I've never seen a company exhibit such un-professionalism and just a general lack of communication anywhere ever. The punch line in all of that is that Bell is a communications company. Imagine how great Bell would be if the people that worked there did just that!!,1
340237,26-FEB-12,25-FEB-12,Martin,,en,174.92.102.206,gordon_williams@sympatico.ca,15049137,000000123529569,4,3,Provide a better way of reviewing current TV service so that upgrading or reducing service is easier to do,4
340238,26-FEB-12,23-FEB-12,Vijay,,en,76.71.97.207,gbm1@bell.net,15023034,000000123471072,5,5,Nothing ... Vijay is an excellent representative and a credit to Bell employ selection. ,5
340239,26-FEB-12,25-FEB-12,Shakeel,,en,70.48.207.137,praydplp@sympatico.ca,15052878,000000123525069,5,5,wonderful polite technician.,5
340240,26-FEB-12,31-JAN-12,Elvis Francisco,,en,174.95.218.167,grainger1948@sympatico.ca,14803076,000000122964235,4,4,He did very well.  It was hard for me to get the equipment moved.  He explained it very well and together we got it fixed and he said if I had a problem again to just repeat the same steps.,4
340241,26-FEB-12,23-FEB-12,Susy,,en,74.14.220.36,franklam@sympatico.ca,15022814,000000123490635,4,3,lady was great--but never solved my problem--tech had to come over the next day to replace the modem,3
340242,26-FEB-12,21-FEB-12,Seifeddine,,fr,70.55.97.223,josetteetsylvain@sympatico.ca,15000336,000000123418076,2,2,"Quand on fait des modifications sur notre plan que se soit importe quelque forfait que l'on prend on doit ou bien voire ecrit les modifications ex internet essentiel plus de 25Go (ancien plan) et la vous changer les options sur vos forfaits et la vous apercevez que le essentiel plus est moins cher de se que vous payez, bell vous le donne le meme prix en plus de vous ajoutez 20Go pour un total de 45Go mais la on voir rien sur la facture pour les changements si sonty bien fait a par le prix et que la vie continue et tu apersoir que tu as en realite 5Go (le changement a pas bien ete fait) et que tu payer des penalites en surplus.  ",4
340722,25-FEB-12,24-FEB-12,Salvador,,en,76.66.84.15,rockon@sympatico.ca,15042932,000000123494192,3,1,"i am getting tired of calling your service because my inconsistent connections. this is getting very upsetting' just fixed it once and for all

thank you",2
340723,25-FEB-12,24-FEB-12,Christine,,en,70.49.74.138,robyn.seymour1@bell.net,15042920,000000123509125,4,3,"The reason I called Bell was because I had a $13 charge on my Television account.  I have a bundle package with Complex Southwest One, which is included in my rent.  A couple of months ago, one of my receiver boxes wasn't working so I called Bell.  The guy I spoke with apologized and said they were sending out new receiver boxes, which i would receive shortly.  He then offered me another ""theme"" for my t.v. for free and I took the comedey theme.  Next thing I know, my bill has a charge of $13.00 for it!!!!!  I phoned Bell yesterday and stated that I WOULD NOT PAY FOR THIS, it was a FREE guesture on behalf of Bell for my inconvenience, I figured, with the malfunctioning receiver box.  Now this t.v. theme is being taken away AND I've been billed $13.00 for it.  It won't be paid by me, that's for sure.  I am now seriously looking into other alternatives.  Not for t.v. but for my internet and telephone.  This isn't the first time I've had disputes or discrepancies with Bell and it's shameful.  The people I talk to at Bell seem great, but something in your system just isn't working for me.  Another thing I just noticed recently is that I pay $6.00 a month for 0.05 per min. for long distance calls.  I was given free long distance within Quebec and when that was given to me, I noticed that the 0.05 per minute in the rest of Canada was now gone, paying full long distance to call Ontario or whatever.  It seems that whenever I'm offered something, it's got a catch or is just completely bogus.  I'm a distraught customer and I'm tired of having to call Bell to rectify things all the time.  Your service person, yesterday, Caroline I believe said there was nothing she could do about the $13 t.v. theme charge, except to cancel it.  It was suppose to be FREE!!!  Now it's taken away!!!  You won't see the $13.00 and, again, I'm looking at a new service.  I hope you can understand my frustration with Bell.
Sincerely,
Robyn Seymour
204 Seigniory #111
Pointe-Claire, Quebec
H9R 1K2",2
340724,25-FEB-12,24-FEB-12,Hssen,,fr,76.67.194.6,mm.legare@sympatico.ca,15040850,000000123514951,1,1,"Quand j'ouvre Internet j'ai toujours la
page Google, je veux avoir Sympatico, je l'ai changée dans Réseau Internet pour Sympatico mais Google revient tout le temps je l'efface et il revient impossible d'avoir la page Sympatico et avec Google tout est bloqué.
M.Légaré",4
340725,25-FEB-12,14-FEB-12,Yves,,fr,76.67.160.168,lucjutras@sympatico.ca,14919678,000000123271922,1,1,"Nous avons parlé à différentes personnes chez Bell entre le 14 et le 20 février. À plusieurs reprises la communication fut coupée et jamais la personne qui nous parlait ne nous a rappellé! Au total, nous avons passé 6 heures et plus au téléphone (excluant les moments d'attente en ligne) sans jamais obtenir de résultats malgré les engagements pris à cet égard par plusieurs des contacts à qui nous avons parlé. Bell aurait dû respecter les engagements pris au téléphone et envoyer un technicien bien avant le 21 février car nous sommes restés sans service internet du 14 au 21 février 2012!
",2
340726,25-FEB-12,24-FEB-12,Wissem,,fr,174.91.243.249,mouradhales@sympatico.ca,15040984,000000123515985,2,1,chercher un peu plus le probleme,3
340727,25-FEB-12,24-FEB-12,Suzon,,en,67.70.45.186,dscowan5@sympatico.ca,15035296,000000123500634,3,2,,4
340728,25-FEB-12,24-FEB-12,Etienne,,fr,70.52.40.36,guy.danielle.durand@sympatico.ca,15036776,000000123516639,5,4,,4
340729,25-FEB-12,24-FEB-12,Sweta,,en,76.69.178.45,gordon.kerr2@sympatico.ca,15036620,000000123508001,4,4,Your employee was very good but I had trouble understanding some words due to her foreign accent.,4
340730,25-FEB-12,24-FEB-12,Ayesha,,en,50.100.36.156,anita.yeung@sympatico.ca,15032514,000000123514701,5,5,,5
340731,25-FEB-12,24-FEB-12,Ameer,,en,69.158.143.2,mmarycz@bell.net,15040858,000000123506145,5,5,,5
340732,25-FEB-12,26-JAN-12,Chiheb,,fr,174.92.183.134,michel.roby@sympatico.ca,14751510,000000122854178,5,4,,5
340733,25-FEB-12,21-FEB-12,Tathiana,,en,198.103.104.11,delphine16@sympatico.ca,14996864,000000123422860,5,4,,4
340734,25-FEB-12,24-FEB-12,Loyda,,en,174.93.173.28,daan.beijer@sympatico.ca,15034522,000000123504494,5,5,"I was very happy with the service.  While I was put on hold for about 10 minutes while the service person discussed my problem with second line, she did come back on the line partway to keep me appraised of the situation.  Not sure if you can cut down on the time I was put on hold, but that would be the only suggestion for improvement.",5
340735,25-FEB-12,24-FEB-12,Klai,,fr,70.55.120.42,nico18@bell.net,15041284,000000123508776,5,5,"Rien,de plus M.Klai a été exceptionnel m'a fait un excellent travail, courtois,polie très aimable et pas du tout stressant en plus j'avais dans mon forfait Bell la protection que je n'avais jamais reçu lui me l'a dit et m'a offert de la mettre sur mon ordi vu que je l'avais dans mon forfait je n'ai que des éloges a dire de ce technicien chez vous......J'ai eu affaire a 3 autres avant lui dernièrement, dont un qui a cocher le rapport de satisfaction à ma place, je n'ai rien dit ,mais je vous suggère fortement de le faire par courriel pour tous vos employés, comme cela ils ne pourront pas tricher, puisque c'est hors leurs contrôle....Bien à vous  Nicole Laplante Grenier",5
340736,25-FEB-12,24-FEB-12,Hanene,,fr,76.71.193.32,lefleuve.r-g@sympatico.ca,15039204,000000123504519,5,5,"Il y a eu peut-ètre un peu d'attente. j'imagine pour consultation, mais rien pour impatienter.

Merci",5
340737,25-FEB-12,24-FEB-12,Juan,,en,174.95.16.240,pdh@sympatico.ca,15041884,000000123495911,1,3,The techician told me I wouldn't lose my folders when he created a new inbox in Outlook but he did lose them and then had to spend over two hours transferring most of my folders from the server to my new inbox and then I had to spend a few more hours to do the rest. I have had a similar problem int he past and the technician then fixed it with no problem.,1
340738,26-FEB-12,25-FEB-12,Afroze,,en,174.95.52.54,phwang@bell.net,15052778,000000123530555,4,4,,4
340739,26-FEB-12,25-FEB-12,Nabiha,,fr,74.14.206.177,marcelle8@bell.net,15051290,000000123519222,5,5,Absolument rien de plus,5
340740,26-FEB-12,25-FEB-12,Gloria,,en,207.164.79.103,rockall@sympatico.ca,15053364,000000123523379,5,5,,5
340741,26-FEB-12,24-FEB-12,Edgardo,,en,184.145.109.239,west4@sympatico.ca,15045204,000000123511114,5,4,N/A,5
340742,26-FEB-12,25-FEB-12,Sarra,,fr,174.93.231.116,lsimard1@sympatico.ca,15051056,000000123519557,5,5,Rien. Totalement satisfait.,5
340743,24-FEB-12,23-FEB-12,Marwen,,fr,184.144.40.172,ctlegault@sympatico.ca,15021302,000000123483540,1,1,"le technician a enlevé des choses sur mon ordinateur et certains programmes ne fonctionne plus comme avant.  Je ne sais pas comment réparer ca. je suis vraiment décu, s.v.p. aidez-moi à remettre mon ordi comme avant. merci",3
341238,25-FEB-12,24-FEB-12,Shakeel,,en,74.15.94.153,glenndavison@bell.net,15036568,000000123506894,5,5,"Every call I have made , I have received very courteous service.Shakeel was very patient and uderstanding and solved my problem quickly and in a way that I could understand.Thank You,Snakeel.",5
341239,25-FEB-12,24-FEB-12,Loyda,,en,70.50.91.193,Shirleylives@sympatico.ca,15031860,000000123498875,5,4,Everything was fine.  Thank you  ,4
341240,25-FEB-12,24-FEB-12,Mohammed Zaid,,en,174.91.121.247,davidwaite_3@sympatico.ca,15034736,000000123497759,5,4,I called at 11AM and after being on with technician was disconnected. He had my number but did not return a call. I called in again and spent another 15 to 20 minutes with Mohammed who tried to help and then transferred me to June who was extremely helpful and the problem was resolved. I have had a high speed internet account for several years and have felt for a long time that I was not getting the high speed that I should be. That problem is resolved now thanks to June. I might mention that I have the original modem from 2005 a Speedstream 5200 and am wondering if an upgrade would be better.,5
341241,25-FEB-12,18-FEB-12,Martin,,en,184.148.249.94,randallair@sympatico.ca,14971196,000000123361368,5,5,,4
341242,25-FEB-12,24-FEB-12,Thorat,,en,76.68.53.179,kmeens@sympatico.ca,15038906,000000123509951,4,4,this was the 2nd operator...he took the time to find out what the issue was...the first operator only wnated to take control of the computer (remotley)...I did not want (as the last time this happend it caused more issues than it fixed and I picked upa  virus),3
341243,25-FEB-12,24-FEB-12,David,,en,69.157.17.187,elocks@bell.net,15035570,000000123507684,5,4,,5
341244,25-FEB-12,24-FEB-12,Philip,,en,70.29.88.252,sikkeb@sympatico.ca,15043800,000000123505709,5,5,,4
341245,25-FEB-12,24-FEB-12,Pamela,,en,70.29.88.252,sikkeb@sympatico.ca,15043802,000000123498893,5,5,,4
341246,25-FEB-12,24-FEB-12,Edwin,,en,69.158.170.152,grenon1406@bell.net,15036698,000000123512073,5,5,,5
341247,25-FEB-12,24-FEB-12,Jessica,,en,74.14.201.46,dbmabee@sympatico.ca,15034760,000000123492507,1,1,shown a real interest in solving my problem,3
341248,25-FEB-12,24-FEB-12,Med Mehrez,,fr,65.95.14.48,michel.brais@sympatico.ca,15040604,000000123513205,5,5,,5
341249,25-FEB-12,24-FEB-12,Pau,,en,70.27.152.9,dalepercy@sympatico.ca,15034530,000000123510788,4,3,"Given better instructions. I received a letter -- my address in a window envelope -- and I had no idea what for. It was just some offer to but into another lousy bundle package which I had previously. It told me to call ""310-SURF"", and speak to a representative. I did. I wanted to ask why I got this letter, when I clearly asked for this kind of thing to stop being delivered to me. Your call center rep had no idea what I was talking about (obviously), so he put me through to someone who took about 10 minutes to fulfill my request to stop receiving such mail. Now, my cell phone minutes (also with you robber barons) are well over the top, and I will be charged for it. All I want is for the offers to stop coming to me. I hate window envelopes, especially with my name an address on them, since I have no idea what they're about until I open them up. I don't know if it's a bill, or a past due statement, or what. I'm not interested in anything you have to offer me. Your sluggish internet service will have to do, until an alternative comes along.",1
341250,25-FEB-12,24-FEB-12,Adam,,en,184.147.229.8,daniel.mcmullen@sympatico.ca,15034570,000000123502493,5,5,in this case nothing,5
341251,25-FEB-12,23-FEB-12,Orlando,,en,70.26.104.149,patelmanishr@bell.net,15027972,000000123470483,3,2,"To the point, understand customer's concern, no long waitings. ",4
341252,25-FEB-12,24-FEB-12,Tathiana,,en,174.95.226.66,mariebrais@bell.net,15040078,000000123497041,2,1,help connect my computer tothe INTERNET,2
341253,25-FEB-12,24-FEB-12,Jameel Jabri,,en,174.92.58.29,gnbarnes@sympatico.ca,15036594,000000123503381,5,4,,4
341254,25-FEB-12,24-FEB-12,Abdelalim,,fr,70.54.165.167,y.plamondon@sympatico.ca,15045376,000000123501589,1,2,"Pourquoi je suis au téléphone pendant 1h11 pour avoir un bon prix alors que Distributel m'en donne un meilleur en 2 minutes. Je comprends maintenant pourquoi Bell coute si cher. Juste le service des agents aux téléphones est completement innefficaces. Tu parles à un 2e agent qui ignore completement le prix que le 1er agent a dit.  

Avec votre approche old school, j'espere que la cie va couler. La seule raison pourquoi vos etes a flot et que vous pouvez vous payer le centre Bell, c'est à cause de  l'oligopol Videotron/Bell pour la TV. J'ai hate que Colba net demarre pour de bon. Soyez sur que je continue a bitcher Bell aupres de mes amis.",1
341255,25-FEB-12,23-FEB-12,Ibtissem,,fr,70.30.171.93,yld@sympatico.ca,15031428,000000123468887,3,1,"Mon problème signalé le 19 février 2012 n'est pas encore réglé. En attente de vos spécialistes.

Salutations.",3
341256,25-FEB-12,24-FEB-12,Umesh,,en,70.29.65.80,ilisten@sympatico.ca,15037236,000000123512965,4,4,The problem should not have happened in the first place. I am suspecting it is a propreitary move on the part of Bell Canada (you had a webpage that prevented me from leaving your site for no reason).,2
341257,25-FEB-12,24-FEB-12,Madiha,,en,184.145.114.229,brooks.family@sympatico.ca,15033488,000000123510236,1,1,Absolutely awful. Appeared not to understand ....was she reading the notes from the morning call. Again seemed to have no technical knowledge. Not at all good with customer relations,1
341258,25-FEB-12,24-FEB-12,Faouzia,,fr,75.98.19.140,lucie.david@sympatico.ca,15039646,000000123504707,2,4,Pas me faire répéter au moins 10 fois mon numéro de téléphone. Je suis fidèle parce que je suis une employée,3
341259,25-FEB-12,24-FEB-12,Hayett,,fr,69.156.160.138,noel.jf@bell.net,15041380,000000123497173,5,5,"Il n'y a pas beaucoup de choses à amiliorer, vous êtes presque parfait.
J'aime beaucoup que le ou la technicien(ne) prenne en charge notre écran le service est rapide.
Continuer votre bon travail.",5
341260,25-FEB-12,24-FEB-12,Pamela E,,en,174.95.196.96,alstiff@sympatico.ca,15032294,000000123497210,5,5,not a thing,5
341261,25-FEB-12,23-FEB-12,Lance,,en,184.147.228.78,rose.of.tralee@sympatico.ca,15029232,000000123475444,5,5,Consultant was polite and helpful. Things could not have been better.  Thank you.,5
341262,25-FEB-12,24-FEB-12,Roxanne,,en,184.148.128.109,macandtosh@sympatico.ca,15039832,000000123496627,5,5,nil,5
341263,25-FEB-12,25-FEB-12,Shroff,,en,67.70.118.76,terjer@bell.net,15044510,000000123517186,1,1,I was to be called back at 10am the next day and it is now 12:30 the next day and no call back. NOT RESOLVED!!!!,2
341264,25-FEB-12,24-FEB-12,Jason,,fr,65.92.104.15,ddaveluy@sympatico.ca,15034792,000000123505810,5,5,,5
341265,27-FEB-12,26-FEB-12,Keerthi,,en,70.26.133.138,dsbichard@sympatico.ca,15057528,000000123545657,3,2,,3
341266,27-FEB-12,26-FEB-12,Haythem,,fr,76.71.184.104,jgisabelle@sympatico.ca,15059052,000000123537865,3,4,,4
341267,27-FEB-12,23-FEB-12,Luis,,en,65.32.86.156,blancjeanhoward@sympatico.ca,15020278,000000123488671,5,5,nothing,5
341268,27-FEB-12,18-FEB-12,Shakeel,,en,70.24.161.189,r.haldane@sympatico.ca,14971138,000000123374752,5,4,,5
341781,28-FEB-12,27-FEB-12,Alexander,,en,70.49.10.180,wesch@sympatico.ca,15072800,000000123553978,1,1,Improved my internet service.  Not disconnect my call.  ,1
341782,28-FEB-12,27-FEB-12,Zeineb,,fr,70.29.196.113,jean-claude.hebert@sympatico.ca,15067692,000000123553179,,,Je ne crois pas avoir parlé à cette personne,4
341783,28-FEB-12,21-FEB-12,Kalyca,,en,50.101.66.33,rickandjudy@sympatico.ca,15004758,000000123416157,5,5,contact me before rates went up sooo much or as a loyalty reward automatically reduce rates,5
341784,28-FEB-12,27-FEB-12,Basker,,en,74.14.221.246,s.haatvedt@sympatico.ca,15071398,000000123554472,4,3,Still receiving viral messages - wish we could have ensured all of these would go directly into the Junk Mail file. So far since speaking with Basker it appears our e-mail is no longer sending out these messages.,3
341785,28-FEB-12,27-FEB-12,Khan,,en,174.91.105.204,kdeigner1@bell.net,15068342,000000123559292,5,5,"your server was either ""down"" or not functioning 100%, which made it a little more time-consuming in resolving the issue; but, it WAS resolved !",5
341786,28-FEB-12,27-FEB-12,Colleen,,en,184.148.190.25,liz.hilfrich@sympatico.ca,15068868,000000123553303,4,5,nothing,3
341787,28-FEB-12,27-FEB-12,Hanen,,fr,67.68.20.65,lemieux.rachel@sympatico.ca,15068732,000000123563693,5,5,,5
341788,28-FEB-12,25-FEB-12,Awatef,,fr,67.70.87.98,marielath@sympatico.ca,15051364,000000123525217,4,4,,5
341789,28-FEB-12,27-FEB-12,Asma,,fr,174.92.238.216,th.gascon@bell.net,15072302,000000123554784,5,4,"Je n'ai rien à redire, tout a été bien fait. Je vous en suis reconnaissante. Merci! Et bonne journée!",5
341790,28-FEB-12,27-FEB-12,Jose,,en,70.29.64.93,joshuawolman@sympatico.ca,15068096,000000123566592,5,5,"All was done excellently, by your representative Jose.   ",5
341791,28-FEB-12,27-FEB-12,Walid,,fr,67.68.211.186,denise.neveu@sympatico.ca,15065856,000000123557378,5,5,,5
341792,28-FEB-12,27-FEB-12,Shakeel,,en,174.95.102.69,carms@sympatico.ca,15065106,000000123559252,4,5,,5
341793,28-FEB-12,27-FEB-12,Karen,,en,184.151.63.132,turveyk@sympatico.ca,15072556,000000123559273,1,,"After being forced to change my Internet service and being left on hold for more than and hour, I ended up getting two devices sent to me in the mail.  It seems that no one that I have talked to knows what they are doing or Bells policies for customer service! 
Then when I finally think things are straightened out, I get a letter in the mail with a contract and agreement for my new ""dial up service"".  Now why would I need dial up service as well as a turbo hub?  
I phoned the number on the letter and was told that I needed to have both services, and pay an extra $20 monthly if I wanted to keep my sympatico e mail address.
I ended up talking to five people with long waits on ""hold"" during each transfer.  The end reply was that the official letter was a mistake.  I think your Bell representatives will be busy if this letter was sent out to all other rural customers that have already been inconvenienced!  Perhaps I have been the only unlucky one!
The fact that I have had to have a year contract for this new turbo hub does not sit well with me.  I will be moving in a few months and Rogers will be available in that area.  This experience has certainly made decision easier as prior to this experience I was planning to change my satellite service to Bell as well.
It appears that customer loyalty means nothing to such a large corporation!  
This whole incidence with Bells service has been one added annoyance in my life that should not have happened.
Perhaps more training for your front line staff would assure that others would not be as inconvenienced as I have been.
Respectfully,
Brenda Turvey
This whole experience has really changed my perception of Bell as I have been a customer for over 40  years.",1
341794,28-FEB-12,27-FEB-12,Basker,,en,70.26.128.238,robert.paterson@sympatico.ca,15071186,000000123558362,4,4,,4
341795,28-FEB-12,25-FEB-12,Susy,,en,70.27.194.130,george.gervais@bell.net,15048988,000000123518434,5,5,,5
341796,28-FEB-12,27-FEB-12,Jordan,,en,64.229.64.191,lorettatodesco@sympatico.ca,15068894,000000123562449,5,5,"My recent experience was good.  However, it took over 35 minutes to resolve my previous inquiry of Jan. 25/12 (Conf.# 122816889) which did not materialize on my present bill.  Hopefully, this time it will take place.",4
341797,28-FEB-12,27-FEB-12,Manel,,fr,184.144.194.229,lustucru5@sympatico.ca,15069046,000000123557564,5,5,,4
341798,28-FEB-12,27-FEB-12,Loyda,,en,74.14.90.81,morris2@sympatico.ca,15069994,000000123557597,5,5,"Investigating why this situation happened.  One day I have email, the next I cannot access because it did not recognize the same p/w.  Disabling email because the p/w was not long enough and having to choose a longer one, is not the way to do it.  Perhaps an email to say it would be safer to have a larger p/w instead of me fighting with the situation for days before getting Bell help.",3
341799,28-FEB-12,25-FEB-12,Imed,,fr,206.47.249.246,marcdesrosiers@sympatico.ca,15051272,000000123531482,3,1,"Le tech est resté plus de 6hrs chez moi et est parti sans que le service ne fonctionne.  Présentement le 28 fev. et le service ne fonctionne toujours pas???
",1
341800,28-FEB-12,27-FEB-12,Anis,,fr,76.67.162.181,yrebel@sympatico.ca,15072978,000000123560756,4,3,,3
341801,28-FEB-12,27-FEB-12,Med Ali,,fr,67.68.188.104,b.dostie@sympatico.ca,15064406,000000123554313,5,5,,5
341802,28-FEB-12,27-FEB-12,Douglas,,en,184.145.14.225,dandj.gannon@sympatico.ca,15065664,000000123561595,4,4,"Emphasize any new billing costs on the Bell bill in colour to make it stand out. Most people just look at the cost figure and miss any tiny print. We'd also love to have better TV programmes.
Being seniors, we tend to watch a lot of TV.",4
341803,28-FEB-12,27-FEB-12,Jamila,,fr,69.159.165.67,Therese_Gagne@bell.net,15063790,000000123557281,3,1,"Question services à l clientèle, vous, Bell, êtes complètement pourris!",1
341804,28-FEB-12,27-FEB-12,Emylie,,fr,67.68.188.104,b.dostie@sympatico.ca,15064408,000000123557414,5,5,,5
341805,28-FEB-12,27-FEB-12,Paula,,en,70.54.247.91,alachocki@sympatico.ca,15063996,000000123563070,1,1,"Train your staff to answer questions asked by the customer as opposed to just saying ""I'm very sorry"" ... being sorry and actually answering the question at hand are two very different things",1
341806,28-FEB-12,13-AUG-10,David,,fr,96.21.157.154,kalydi33@sympatico.ca,9163217,000000110562635,1,1,,1
341807,28-FEB-12,27-FEB-12,Pamela,,en,70.48.3.34,camplintm@sympatico.ca,15065056,000000123555337,4,3,"We were on 'unlimited' internet service and we had to give it up to get our costs down. We have been loyal customers for many many years and do not think we should ever have to give it up.
I know this will fall on deaf ears but had to mention it anyway!",3
341808,28-FEB-12,27-FEB-12,Nemri,,fr,174.95.231.236,ydeschenes@sympatico.ca,15072948,000000123557339,5,5,,5
341809,26-FEB-12,25-FEB-12,Aymen,,fr,184.145.251.199,evac5@sympatico.ca,15048518,000000123529537,1,4,votre conseiller nous prend pour des enfants et se foute des informations que nous lui donnons.,4
341810,26-FEB-12,25-FEB-12,Abdel basset,,fr,184.145.251.199,evac5@sympatico.ca,15048520,000000123520385,5,5,,5
340243,26-FEB-12,25-FEB-12,Jessica,,en,76.64.126.177,wilsonserre@sympatico.ca,15055212,000000123527444,4,5,,5
340244,26-FEB-12,14-FEB-12,Preety,,en,67.70.87.124,thefrenettes@sympatico.ca,14924054,000000123272306,1,2,The representative was not very knowledgeable and only provided a temporary fix to my problem. ,2
340245,26-FEB-12,23-FEB-12,Phillip-Michael,,en,65.92.207.61,krista.chapman@sympatico.ca,15025412,000000123486145,5,4,,4
340246,26-FEB-12,23-FEB-12,Med Karim,,fr,69.157.139.132,picbois_65@sympatico.ca,15028252,000000123482442,3,3,,3
340247,26-FEB-12,18-FEB-12,Youssef,,fr,67.70.85.223,p_lemieux@sympatico.ca,14970748,000000123368727,,4,"J'aurais pu aller chercher moi-même le ""power supply"" à une boutique Bell plutôt que d'attendre de le recevoir par la poste.",
340248,26-FEB-12,26-FEB-12,Zulfiquar,,en,184.146.122.139,vohra@bell.net,15055058,000000123535024,5,5,"None - problem was solved in efficiently, professionally and  in very friendly manner.",5
340249,26-FEB-12,22-FEB-12,Francis,,en,70.53.215.236,dtford@sympatico.ca,15010728,000000123449658,3,3,I still am not sure of my E-mail address as messages are bouncing from bell.net only sympatico.ca seems to work?,3
340250,26-FEB-12,25-FEB-12,Ingrid,,en,184.148.111.206,phil.bound@sympatico.ca,15052758,000000123522292,5,5,,5
340251,26-FEB-12,24-FEB-12,Hemavathi,,en,64.231.68.254,davidblinn@sympatico.ca,15034716,000000123516427,5,5,,5
340252,26-FEB-12,16-FEB-12,Charles,,en,65.94.60.144,john.marinescu@sympatico.ca,14944018,000000123332522,5,5,To be able to speak with a manager quicker.,5
340253,26-FEB-12,25-FEB-12,Ghislain,,fr,184.148.251.205,jaumont@sympatico.ca,15049762,000000123530457,4,5,,4
340254,26-FEB-12,25-FEB-12,Sam,,en,69.156.50.127,mleib@sympatico.ca,15051958,000000123532737,5,4,I was 100% satisfied with the service I received.  The only thing I didn't care for was the music being played while I was waiting for my problem to be checked out. ,5
340255,26-FEB-12,25-FEB-12,Naveenkumar,,en,70.49.244.66,cyndyb@bell.net,15047658,000000123525990,5,4,Have the proper phone number available for me to contact my computer company.,5
340256,27-FEB-12,26-FEB-12,Srinivasan,,fr,70.29.151.128,michlo@sympatico.ca,15060720,000000123541878,1,1,des gens qui comprend ce qu on leyr dit,
340257,27-FEB-12,26-FEB-12,Walter,,en,64.229.9.254,wkristiansen@sympatico.ca,15063362,000000123544265,5,5,,4
340258,27-FEB-12,26-FEB-12,Cherif,,fr,65.94.177.134,claude.marinier@sympatico.ca,15056862,000000123544032,5,5,,5
340259,27-FEB-12,26-FEB-12,Sylvain,,fr,174.92.225.252,daniellelanciault@sympatico.ca,15057108,000000123540623,5,5,réduire le temps d'attente avant de parler a Sylvain (30 minutes),5
340260,27-FEB-12,24-FEB-12,Marwen,,fr,174.93.237.47,cowgirl_simone@bell.net,15034388,000000123496964,4,4,la présenteement j'ai plus de télévision ila pas de poste qui marche j'e vais vous appeller tantôt ,4
340261,27-FEB-12,26-FEB-12,Brahim,,fr,184.144.165.28,sbai.mohamed@sympatico.ca,15062244,000000123539982,5,5,,5
340262,27-FEB-12,26-FEB-12,Harjeeth,,en,70.49.234.206,rpeters1@sympatico.ca,15062008,000000123537885,4,3,,4
340263,27-FEB-12,26-FEB-12,Reuben,,en,70.31.42.24,bob.joyce2@sympatico.ca,15056399,000000123542007,5,4,nothing,5
340264,27-FEB-12,24-FEB-12,Vladimir,,en,174.88.135.113,zsuzsirozsa@sympatico.ca,15045564,000000123504411,3,3,"it is not about this recent rep.
it is about all the waisted time with bell for no service,  but full charges, the 1hr 30 minutes waiting at 4am in the morning, and no apologies just"" o we are busy ""!!???
terrible, horrible,very unprofessional,no trace of given credits for non service, and on and on.....",1
340265,27-FEB-12,24-FEB-12,Annie,,fr,70.52.250.227,nblier@sympatico.ca,15041168,000000123500635,4,4,"C,est correct on a répondu à ma demande.MERCI",5
340266,27-FEB-12,26-FEB-12,Robert,,en,74.14.1.128,mfw1635@sympatico.ca,15060624,000000123544622,4,4,,4
340267,27-FEB-12,26-FEB-12,Adnen,,fr,70.49.78.70,rejean.st-cyr@sympatico.ca,15061748,000000123538850,4,5,parler a quelqu'un de vivant tout de suite au départ de l'appel.,4
340268,27-FEB-12,26-FEB-12,Stedman,,en,131.137.212.145,jaturpie@sympatico.ca,15058836,000000123546745,3,3,My Internet has been out since Saterday evening Feb 25th/12 & is stll out (Monday Feb 27th/12) the only thing I wanted & still want is to know when it is going to be up & running again? - Obviously I am not sending this from my computer. I also expect to be compensated for loss of service. J. A. Turpie (613-253.6211),3
340269,27-FEB-12,26-FEB-12,Patricia,,en,174.89.54.208,tjsutton@bell.net,15063008,000000123544866,4,4,,5
340270,27-FEB-12,24-FEB-12,Ahmed,,en,67.71.148.235,angie.king@sympatico.ca,15032494,000000123505549,5,5,,5
340271,27-FEB-12,26-FEB-12,Liza,,en,67.68.211.186,jatoodee@sympatico.ca,15058834,000000123542171,5,5,Nothing,5
340272,24-FEB-12,21-FEB-12,Mohamed Taher,,fr,174.88.225.244,labbel1@sympatico.ca,15001064,000000123440259,4,5,,5
340273,25-FEB-12,24-FEB-12,Joy,,en,174.91.68.169,gstdavidv@bell.net,15036730,000000123498846,5,4,"In this instance, nothintg ! The person I talked to listened to ehar I had to say !",4
340274,25-FEB-12,24-FEB-12,Gabin,,fr,76.67.175.140,pierretanguay@sympatico.ca,15042092,000000123504496,5,5,continuer d'offrir un excellent service,5
340275,25-FEB-12,21-FEB-12,Zied,,fr,67.68.169.78,joste_16@sympatico.ca,15000346,000000123437248,5,5,avoir des gens plus receptif a nos demandes lors de l'appel au centre de service.le technicien a su repondre a toute nos questions. merci! ,5
340276,25-FEB-12,24-FEB-12,Med Amine,,fr,70.55.117.108,comaju.drolet@sympatico.ca,15034336,000000123499035,5,5,L'aide apporté par Med Amine a été total..il a fait preuve d'une grande politesse - très jovial - très à l'écoute de mon problème - a compris que j'étais pas tellement connaissante et m'a guidée avec beaucoup de professionnalisme.  Le problème a été résolu à ma grande satisfaction.,5
340277,25-FEB-12,24-FEB-12,Latregan,,fr,174.93.239.43,eveline.brien@sympatico.ca,15035716,000000123499188,4,4,L'appel d'hier s'est bien passé mais je ne peux pas en dire autant pour d'autres appels que j'ai dû faire cette semaine pour régler mon déménagement parce que vous aviez fait erreur dans mon adresse. Je peux comprendre l'erreur mais on m'a parlé à plus d'une fois condescendant voire arrogant en plus de me dire n'importe quoi. Par exemple: on s'occupe de votre dossier en priorité madame et on vous rappelle demain pour vous aviser du moment de la visite du technicien. J'ai dû rappeler car l'appel promis n'arrivait pas. Et j'aurais bien d'autres exemples d'inepties qu'on m'a dites comme si on voulait se débarrasser de moi. Mon expérience avec Vidéotron pour le câble a été de loin supérieure et ma loyauté envers est remise en question.,2
340278,25-FEB-12,24-FEB-12,Skander,,fr,70.55.179.250,jm.rochon@bell.net,15038016,000000123515561,5,5,,5
340279,25-FEB-12,24-FEB-12,Kate,,en,174.92.102.78,wrightcommunications@sympatico.ca,15045318,000000123508375,5,5,,5
340744,24-FEB-12,22-FEB-12,Rahma,,fr,65.92.240.104,cactuslatee@sympatico.ca,15009394,000000123452142,3,4,"certain employé, très rapide pour trouver solution, mais d'autres...",5
340745,24-FEB-12,23-FEB-12,Mike,,fr,76.64.251.177,reinehoude@sympatico.ca,15028790,000000123482055,5,5,pas mieux,4
340746,24-FEB-12,23-FEB-12,Amine,,fr,76.71.224.237,mgeof@sympatico.ca,15026914,000000123488310,1,1,"je paye un forfait internet performance suposer de 7 Mbit/s et je fais seulement 2.15Mbit/s on ma dit qu'il avait un probleme avec le branchement a l'exterieur,donc le representant me donne un rendez vous avec un technicien pour vendredi entre 5h et 9h, il c'est pas presenté au rendez-vous et meme pas pris la peinne d'appeler, j'ai perdu une soirée chez moi a attendre... premier point je paye un forfait que vous pouvez meme pas me fournir et deuxieme plus le technicien c'est meme pas presenter au rendez-vous.J'espere que je vais avoir un rembourcement du service que vous pouvez meme pas me fournir!!! et je vais y penser pour rester avec bell pour mes 4 services internet,TV,telephone et cellulaire.",1
340747,24-FEB-12,21-FEB-12,Mariem,,fr,70.24.197.122,rivardcarole@sympatico.ca,15004786,000000123417226,4,4,Vérifier dès le début de la conversion quel type d'équipement informatique j'utilise... Mac,4
340748,25-FEB-12,23-FEB-12,Cherine,,fr,70.53.137.243,fernlevesque@sympatico.ca,15022632,000000123476522,1,1,Je pense que les deux personnes de sexe masculin à qui j'ai parlé ne possédaient pas les connaissances suffisantes pour régler le problème.,1
340749,25-FEB-12,24-FEB-12,Murali,,en,70.29.82.10,cepistola@sympatico.ca,15033888,000000123496944,5,5,you done good.,5
340750,25-FEB-12,24-FEB-12,Sean,,en,174.94.23.239,jake_1995@bell.net,15037498,000000123493846,5,5,n/a,5
340751,25-FEB-12,24-FEB-12,Reuben,,en,70.49.119.134,gkidder@bell.net,15036548,000000123498946,5,5,,5
340752,25-FEB-12,24-FEB-12,Timmy,,en,70.29.121.197,rodney002@sympatico.ca,15042944,000000123496019,5,5,,5
340753,25-FEB-12,24-FEB-12,Brittany,,en,69.158.163.112,bobnger@bell.net,15033282,000000123500463,4,4,,4
340754,25-FEB-12,23-FEB-12,Karen,,en,184.147.17.237,s.cosgrove@bell.net,15029402,000000123482305,3,1,It ws very hard to hear the person on the other end of the phone,5
340755,25-FEB-12,24-FEB-12,Atoiya,,en,174.95.91.20,bedard.hydal@sympatico.ca,15032982,000000123496091,1,1,The representative was to call me back and never did...I still have an outstanding issue.,
340756,25-FEB-12,24-FEB-12,Vijayashanti,,en,74.15.77.184,sdbiro@sympatico.ca,15043558,000000123495335,5,3,Give me more comptuer training !,3
340757,25-FEB-12,20-FEB-12,Jonathan,,en,70.50.30.30,james.harkness@sympatico.ca,14986200,000000123407955,5,5,,4
340758,25-FEB-12,24-FEB-12,Rhyah,,en,174.94.3.252,dianeandharryfrank@bell.net,15035048,000000123499047,5,5,,5
340759,25-FEB-12,24-FEB-12,Frank,,en,69.159.66.144,c.cousins@sympatico.ca,15033586,000000123508100,5,5,,4
340760,25-FEB-12,24-FEB-12,Arun,,en,70.49.134.184,dave.synott@sympatico.ca,15034682,000000123498895,5,5,Arun was very positive and polite all the time he helped me with my problem.  He went thru the whole system and answered all my questions and found something out about my computer I had no knowledge of.  I am very grateful for his help and am correcting the problem he found for me.  My problem was at your end and you corrected it within a few hours but had I not have contacted your office I would still be unaware of the main problem inside my computer.  I thank him for all of his help and addressing the issue he brought to my attention.  He was very helpful and I will not hesitate to contact your office if the need arises.,5
340761,25-FEB-12,24-FEB-12,Salvador,,en,76.68.53.179,kmeens@sympatico.ca,15038904,000000123508160,1,1,person only wanted to take control of my computer...I did not want...he had no other solution...if he was on the ball he would have found out MSN was doing upgrades and was teh cause of teh issue (2nd time I called back the new operator was on the ball) ,2
340762,25-FEB-12,24-FEB-12,Karla,,en,70.26.98.159,ronvoth@bell.net,15043016,000000123499285,5,4,,4
340763,25-FEB-12,24-FEB-12,Victor Gabriel,,en,184.148.96.135,sjsams@bell.net,15043850,000000123493682,5,5,,4
340764,25-FEB-12,23-FEB-12,Nayeem,,en,76.69.134.16,mczemodan@sympatico.ca,15026784,000000123484605,5,5,"I was on hold for quite a while, but when I got the tech he was extremely helpful all in all it was an pleasant experience",5
340765,25-FEB-12,24-FEB-12,Rudys,,en,184.145.114.229,brooks.family@sympatico.ca,15033486,000000123496660,1,1,Did not follow through on his plan. Left customer without a resolution all day. Person did not seem to have knowledge...new on the job. ? Extremely poor customer relations,1
340766,25-FEB-12,24-FEB-12,Ibtissem,,fr,174.89.97.30,celdub52@bell.net,15033866,000000123504764,4,3,"j'ai voulu savoir le pourquoi ,du blocage pour savoir si je pouvais  amilorer les choses de mon coté mais tout ce que j'ai entendu débranchez le modem et rebranchez .Je ne suis pas intéressée a faire ceci à toutes les fois puisque cela arrive souvent et que le branchement n'est pas très accessible. Je suis retournée avec Bell l'on m'a dit qu'il y avait eu des améliorations mais je suis très déçue car depuis mon changement avec vous souvent je ne peux avoir accès à internet ",1
340767,25-FEB-12,24-FEB-12,Jameel Jabri,,en,67.70.206.174,drthom39@bell.net,15035278,000000123515322,4,4,Hard to understand the man I was speaking with because of his accent,4
340768,25-FEB-12,24-FEB-12,Chaabane,,fr,70.24.236.188,danyebilodeau@bell.net,15034638,000000123516287,5,5,,5
340769,25-FEB-12,24-FEB-12,Moez,,fr,76.65.101.245,florent01@sympatico.ca,15035930,000000123498067,5,5,Tout a ete parfait,5
340770,25-FEB-12,24-FEB-12,Aloysious,,en,70.27.3.253,kate.mcauley@sympatico.ca,15038640,000000123501858,2,2,Listened to my problem.  Called back when you said you would.,1
340771,25-FEB-12,24-FEB-12,Youssef,,fr,70.48.189.26,yvonthelenel@sympatico.ca,15045496,000000123504374,4,5, J'ai été bien satisfaite de la réponse donnée,4
340772,25-FEB-12,24-FEB-12,Brendan,,en,70.53.142.19,mmadore000@sympatico.ca,15040852,000000123493614,5,4,"Not a thing.  Brendan was very friendly and efficient, but couldn't fix my problem because it's my program that is, apparently, corrupt and not Sympatico's service.",5
340773,26-FEB-12,24-FEB-12,Shabbir,,en,70.26.52.188,bats59@sympatico.ca,15032918,000000123508259,5,5,,5
340774,26-FEB-12,24-FEB-12,Dilli,,en,174.89.16.195,mdmiddleton@sympatico.ca,15040424,000000123516066,4,5,Nothing,3
340775,26-FEB-12,24-FEB-12,Prem,,en,74.198.9.44,fudedo@sympatico.ca,15036102,000000123503086,1,1,,
340776,26-FEB-12,25-FEB-12,Mohammed,,en,64.231.168.78,rjtallboots@sympatico.ca,15053286,000000123524350,5,1,Resolve the problem with my Dell Start  Page..........it was not resolved!!,3
340777,25-FEB-12,23-FEB-12,Merly,,en,65.94.88.161,macleansandra@sympatico.ca,15026233,000000123473798,4,4,,3
340778,25-FEB-12,24-FEB-12,Ronald,,en,184.147.133.198,ffrench_9@sympatico.ca,15035878,000000123506556,5,5,"NO, he taught what to do whenever my emais are ful",5
341269,27-FEB-12,26-FEB-12,Nabil,,fr,67.68.88.101,marcoa@sympatico.ca,15060310,000000123545194,1,1,"Si le supposé technicien avait écouté ce que je lui disais, il ne m'aurait jamsis demandé de ""reseter"" mon modem et ca ne m'aurait pas occasionner de problème(j'ai du reconfigurer mon modem au complet car toute mon information à été effacer). et deplus le technicien me mangeais dans les oreilles ce qui m'écoeure complètement. 
Une chance que je travail chez Bell car l'expérience du soutient technique n'incite pas la clientèle a rester avec Bell.",
341270,27-FEB-12,25-FEB-12,Victor Gabriel,,en,69.156.0.72,vancebus@bell.net,15054944,000000123532930,5,5,,5
341271,27-FEB-12,24-FEB-12,Amanda,,en,70.50.130.93,paulinedillon@sympatico.ca,15041820,000000123499755,4,5,,5
341272,27-FEB-12,26-FEB-12,Mohamed,,fr,76.69.231.102,zfellah@sympatico.ca,15063502,000000123537216,5,4,"Par contre j'ai ete tranferer a un notre conseiller(a ma demande) pour commender un service de bell tele,et je ne suis pas du tout satisfait du service du conseiller Robert si je me rappelle bien de son nom",2
341273,27-FEB-12,26-FEB-12,Srinivasan,,en,64.229.152.63,marleneandvince@sympatico.ca,15060388,000000123539684,5,5,It fully met my expectations.,5
341274,27-FEB-12,26-FEB-12,Oscar,,en,50.101.139.129,k.lever@sympatico.ca,15059404,000000123539974,5,5,,5
341275,27-FEB-12,24-FEB-12,Nidhal,,fr,70.53.24.212,pronovost.marcel@sympatico.ca,15042232,000000123505012,1,1,,1
341276,28-FEB-12,27-FEB-12,Uzair,,en,67.70.44.84,larryellis@sympatico.ca,15068626,000000123555911,1,1,"You don't support MSN completely, even though you allow your customers to keep it.",2
341277,28-FEB-12,27-FEB-12,Sean,,en,65.92.95.242,bandjmyers@sympatico.ca,15064460,000000123558030,1,1,After 6 months of phoning in to have my bill corrected.  Wasting my time each and every months having to explain the situation over and over again before speaking with a manager only to have it appear wrong again the next month!   Then when it is finally right and I request that the year I was promised at the rate start now instead of 6 months ago it was denied.  I was treated like my time means nothing and obviously as a customer not appreciated at all.  My time is just as valuable as yours and although I have been a customer for many years there are other options out there.  I expected to be treated better and I expected the one year period to start when my billing was finally correct.  You disappoint me and obviously do not think the inconvenience you put me through EVERY single months for 6 months is worth a lousy discount.  DISGUSTING CUSTOMER SERVICE.,1
341278,28-FEB-12,27-FEB-12,Manoranjith,,en,70.26.120.82,arholland@sympatico.ca,15064294,000000123559415,4,4,Had the call center in Canada,4
341279,28-FEB-12,27-FEB-12,Carlos,,en,70.27.49.32,james.teron@sympatico.ca,15067576,000000123554510,5,5,I cannot think of anything that Bell could have done better. Carlos was great. A ral asset to your company,5
341280,28-FEB-12,27-FEB-12,Partha,,en,76.66.85.10,rice12@bell.net,15071056,000000123551616,5,4,,4
341281,28-FEB-12,27-FEB-12,Maria,,en,70.49.227.141,bg.lachance@sympatico.ca,15064628,000000123558642,4,4,,5
341282,28-FEB-12,27-FEB-12,Catherine,,en,74.14.41.26,blspinks@bell.net,15064742,000000123559482,5,5,,5
341283,28-FEB-12,27-FEB-12,Hana,,en,70.30.22.93,andyblais@sympatico.ca,15064192,000000123549512,4,4,none,5
341284,28-FEB-12,23-FEB-12,Bob,,en,184.145.5.254,utopiagirl@sympatico.ca,15030970,000000123467816,5,5,,5
341285,28-FEB-12,21-FEB-12,Amine,,en,70.49.80.10,cseidl9@sympatico.ca,14996394,000000123421247,4,4,It would be nice if I could deal with all my services with only one representative instead of being passed on to separate service representatives.,5
341286,28-FEB-12,27-FEB-12,Arun,,en,70.53.26.65,bhenson@sympatico.ca,15064640,000000123549286,5,5,,5
341287,28-FEB-12,27-FEB-12,Cathy,,en,76.69.53.116,judialla@sympatico.ca,15068176,000000123557163,5,4,"This comment is for #4.  I find Bell far to expensive, particularly in the TV area.  If you keep in touch with the loyality dept  you can save money.  I'll know for sure on my Apr bill.",3
341288,28-FEB-12,27-FEB-12,Revathi,,en,67.68.45.9,mlshields@sympatico.ca,15069892,000000123552548,5,5,,5
341289,28-FEB-12,27-FEB-12,Rebecca,,en,76.69.53.116,judialla@sympatico.ca,15068178,000000123554764,4,4,"See previous survey.  Nice to speak to a representative that speak clear, concise English.",3
341290,28-FEB-12,27-FEB-12,Jean-Raynaud,,en,174.88.25.46,stuart.dewolfe@sympatico.ca,15072054,000000123549276,4,4,,4
341291,28-FEB-12,27-FEB-12,Alex,,en,74.15.61.241,deweber@bell.net,15065920,000000123555351,5,5,,5
341292,28-FEB-12,27-FEB-12,Joseph,,en,184.145.97.38,victoria24@sympatico.ca,15072676,000000123560364,5,5,???????????????????????????????????!,5
341293,28-FEB-12,27-FEB-12,Tom,,en,74.14.6.185,KNiamir@sympatico.ca,15063710,000000123559556,5,5,"Fix your billing system - make the necessary investment, hire competent people to do it right.",2
341294,28-FEB-12,25-FEB-12,Srinivasan,,en,184.144.178.216,waterock@sympatico.ca,15055130,000000123519664,4,4,,4
341295,28-FEB-12,27-FEB-12,Meher,,fr,70.55.117.23,serge.goriatchkine@sympatico.ca,15071666,000000123561758,5,5,,4
341296,28-FEB-12,27-FEB-12,Ines,,fr,69.159.95.204,jeemtl@sympatico.ca,15067746,000000123555055,1,4,"J'ai du passer a travers 5 techniciens internet et téléphonie pour avoir réponse a mon problème. On tranférait la ligne, la ligne coupait ou était tranférer automatiquement a un mauvais service. Énormément décu du service (sauf de la dernière technicienne qui m'a répondu et solutionner le problème), les 4 premiers désolé mais vous m'avez promener d'un service a l'autre m'obligeant a chaque fois a répéter le problème. Vous m'avez proposé comme solution de m'expédier un nouveau modem avec des frais d'expédition de 20$. J'ai été renversé. Des frais de 20$ alors que c'est VOTRE équipement qui cause le problème NO WAY. Énormément décu du service de BELL.",1
341297,28-FEB-12,27-FEB-12,Alexander,,en,64.229.182.100,doug.meier@sympatico.ca,15066088,000000123565774,3,3,As a client to keep me informed of what the cause of the solution was. Not some generic reason of why the problem occured.  ,3
341298,28-FEB-12,27-FEB-12,Myriam,,fr,65.92.161.73,diop1@sympatico.ca,15065988,000000123553501,5,4,,5
341299,28-FEB-12,27-FEB-12,Abderrahmen,,fr,70.48.143.224,ninimimi@bell.net,15070206,000000123552890,5,5,Rien de plus tout etait bin corect,5
341300,28-FEB-12,27-FEB-12,Abderrahmen,,fr,174.92.190.125,hpproteau@bell.net,15067344,000000123556482,5,5,"rien d,autre",5
341301,28-FEB-12,27-FEB-12,Irfan,,en,67.71.59.226,crain1@sympatico.ca,15065514,000000123550956,4,5,At times he was unclear difficult to understand ,5
341302,28-FEB-12,27-FEB-12,Houssem,,fr,65.93.50.38,realtardy05@sympatico.ca,15070958,000000123560536,4,4,"Merci beaucoup

",5
341303,25-FEB-12,24-FEB-12,Eliena,,en,70.31.188.150,lynne.h@sympatico.ca,15039724,000000123510883,5,5,,5
341304,25-FEB-12,23-FEB-12,Munyaradzi,,en,65.95.8.190,joseph047@sympatico.ca,15024830,000000123486150,5,5,"I was on hold for 30 minutes so it obviously would have been better if it was faster. Also, while I ws on hold, there was just silence. ",4
341305,25-FEB-12,24-FEB-12,Marc,,en,70.26.60.205,shohreh_azadi@sympatico.ca,15043768,000000123508268,5,5,,5
341811,26-FEB-12,24-FEB-12,Cristobal,,en,70.48.110.237,joseph.kish049@sympatico.ca,15038320,000000123506668,2,1,"ensured that when a cnnection is interrupted, the client(myself) is able to re-establish contact with the same technician. Therefore, not having to begin the whole process of solving the problem once again",3
341812,26-FEB-12,25-FEB-12,Faqria,,en,174.94.63.37,mmetzner@sympatico.ca,15051992,000000123522378,1,1,Fixed the problem!,1
341813,26-FEB-12,02-FEB-12,Rene Jose,,en,69.156.152.183,gjreimer@sympatico.ca,14830482,000000123018431,4,4,,3
341814,26-FEB-12,23-FEB-12,Harathi,,en,74.14.4.146,fiorella.declercq@sympatico.ca,15022670,000000123487102,4,4,,4
341815,26-FEB-12,25-FEB-12,Vladimir,,en,74.12.85.223,themcclays@sympatico.ca,15054634,000000123533604,5,5,,5
341816,27-FEB-12,26-FEB-12,Sana,,fr,70.55.94.210,heltou@bell.net,15058482,000000123539562,2,2,Nous mettre en communication avec un technicien qui est plus facile à comprendre(accent fort difficile à comprendre) et qui ne connaissais pas les services québecois.Temps d'attente trop long pour réponse à problème  internet.                                                        ,3
341817,27-FEB-12,26-FEB-12,Eduardo,,en,64.231.197.215,kprbrowne@sympatico.ca,15059656,000000123546440,5,5,,5
341818,27-FEB-12,24-FEB-12,Denise,,en,174.88.161.120,touchki@bell.net,15044748,000000123495441,5,5,waiting time to speak to a technician,5
341819,27-FEB-12,26-FEB-12,Eddy,,en,70.30.17.68,jjimcd@sympatico.ca,15059096,000000123547460,4,4,"our experience with this call was fine,
however we had an experience with Bell over the weekend that was completely unsatisfactory and led to us cancelling the service for Bell TV
Phone number 819-425-3202
Service at that location TV, Internet. Land phone.
Original problem Loss of most chanels on HD tv.
On line tests did not resolve the problem and a tech was booked for yesterday Feb 26th between 8am and 12 noon. About 9.30 the tech called to confirm the address at 158 ch des Ancetres Mont Tremblant. I understood him to say he would be by shortly. When he had not arrived by 11am I called the service number and was told he was scheduled and he had until 12 noon to show up. When he had not shown up by 12.30 I called again and was told the order had been cancelled and the best that could be done was to arrange for an appointment between 1pm and 5pm. As I had arranged my work schedule to be away from work in thwe morning I was unable to commit to the complete afternoon as well.
As we have had several previous problems with the HD tv reception I decided to change the TV service to a Cogeco cable. We will investigate pricing and if bundling our internet and phone line is cheaper by bundling with Cogeco we will cancel that service as well. we have been Bell customers at that location for 13 years and are reluctant to change but this level of service is unacceptable.",1
341820,27-FEB-12,25-FEB-12,Tess,,en,76.64.194.247,pkoppes@bell.net,15052832,000000123521036,5,4,,4
341821,27-FEB-12,25-FEB-12,Srinivasan,,en,70.26.33.92,neil.d.mclaughlin@sympatico.ca,15052242,000000123524354,3,2,"I contacted Bell to change my email address which I had changed in my profile but you people did,t change and here you are sending this survey to the address I don't want to use anymore.",2
341822,27-FEB-12,26-FEB-12,Vidya,,en,184.148.172.188,msoberal@bell.net,15060947,000000123538494,5,5,"Vidya 792301   

Very helpful and most plesant. It was a pleasure to watch her work",5
341823,27-FEB-12,26-FEB-12,Shakeel,,en,65.92.149.59,lucartlaprade@sympatico.ca,15060090,000000123544412,5,5,None,5
341824,27-FEB-12,26-FEB-12,Reuben,,en,70.26.160.129,doug_barb@sympatico.ca,15057496,000000123535973,4,4,,5
341825,27-FEB-12,26-FEB-12,Sahali,,fr,74.12.220.52,jean.cecile@sympatico.ca,15058896,000000123545869,4,4,"Je me suis désabonné du service de sécurité en raison du très mauvais service de suivi.  Les deux appels de suivi qui avaient été décidées n'ont pas été fait.   Dommage.
",3
341826,27-FEB-12,26-FEB-12,Sana,,fr,174.93.207.245,lyse13@bell.net,15060168,000000123542688,5,5,JE SUIS ENTIÈREMENT SATISFAITE LA JEUNE FILLE QUI M'A RÉPONDU ÉTAIT D'UNE PATIENCE D'ANGE ELLE ÉTAIT TRÈS PROFFESSIONELLE ET GENTILLE.,5
341827,27-FEB-12,23-FEB-12,Tera,,en,174.91.29.140,maiedema@bell.net,15026268,000000123478513,4,5,,5
341828,27-FEB-12,26-FEB-12,Siobhan,,en,70.48.218.190,jroseborough70@bell.net,15059306,000000123538221,5,4, you could have lissen to me about the modum getting hot and cutting out the first time when i called over two years ago and offered to send me a new modum instead of telling me to reboot it allthe time after leaving it unplugged for awhile i was so p--- i was about to go and find another server if the lady haded lissened to me and offered to try and fix it by sending a new modum ,3
341829,27-FEB-12,26-FEB-12,Sajid,,en,70.24.24.196,k.barrand@bell.net,15059392,000000123545824,2,1,"can't understand half of what they are saying...calls should be staying within the province at least.  Pisses me off severely when I can't understand what they are saying and it turns out that my call has been routed to another country, shame on Bell for not employing Canadians..hmmm let's see...""BELL"" can hire cheap people out of country or hire here in Canada and lower the welfare status and actually give someone the opportunity to not only put food on the table but to actually have milk to go with the meal...hmmm...I know, hire the freaking foreigners!!",1
341830,27-FEB-12,25-FEB-12,Silvia,,en,74.14.227.106,shulley6@sympatico.ca,15053948,000000123523537,1,1,My call was transferred many times without resolve. Issue was with security package and two different departments could not decide whose department the issue pertained to?,2
341831,27-FEB-12,25-FEB-12,Kyle,,en,99.230.158.72,claire.abalos@bell.net,15047424,000000123529843,3,2,You could offer good deals with your long time costumer to suite their budget.,3
341832,27-FEB-12,25-FEB-12,Rodolfo,,en,184.147.0.146,mo-jo34@sympatico.ca,15052012,000000123528568,4,4,use a canadian accent-difficulty understanding instructions.,3
341833,27-FEB-12,26-FEB-12,Imed,,fr,70.55.120.157,rogerperron_4@sympatico.ca,15061942,000000123544323,1,1,Probleme pas résolu,1
341834,27-FEB-12,24-FEB-12,Denice,,en,70.26.8.119,chopla@sympatico.ca,15034056,000000123498301,5,5,,5
341835,27-FEB-12,26-FEB-12,Hector,,en,74.15.61.43,hollyhawk@bell.net,15058544,000000123543286,4,4,Every thing was done patiently and professionly,5
341836,27-FEB-12,26-FEB-12,Ramzi,,fr,64.228.80.84,thomas.jean_francoie087@sympatico.ca,15062976,000000123539864,5,5,,5
341837,27-FEB-12,26-FEB-12,Luis,,en,70.24.161.208,duttyshut@bell.net,15057568,000000123538918,4,1,Technician better trained to deal certain problems,3
341838,27-FEB-12,25-FEB-12,Pradheep Kumaar,,en,184.147.131.176,shairulla@sympatico.ca,15053828,000000123517543,4,4,An explanation as to prevent the issue going forward. ,4
340280,25-FEB-12,24-FEB-12,Pau,,en,70.53.25.188,engelhardt@sympatico.ca,15035600,000000123500350,4,1,"Bell offered us 'free' long distance to us as an incentive to a loyal customer to remain with them, and then turned around and started charging for a portion of it when rates went up.  This is poor practice, and I am very disappointed.

This, combined with other rate increases, increases our monthly bill by more than 10%.  That's a pretty big sudden increase in a time when the economy is doing poorly and inflation is low (2.5% or so).

The only useful piece of information I received from the phone call was the date our plans expire.  Last time I renewed our plans, I intended to change providers but was convinced otherwise (in part by this 'free' service that Bell is now charging me for). In a few months, when our contracts are done, there is very little chance that I will do so again.",2
340281,25-FEB-12,24-FEB-12,Mehdi,,fr,174.93.145.198,simardl28@sympatico.ca,15043812,000000123510728,4,4,,4
340282,25-FEB-12,24-FEB-12,David,,en,76.66.164.32,rubiawilson@bell.net,15043134,000000123498194,5,5,"Nothing comes to mind.the
experience was great as always.",5
340283,25-FEB-12,24-FEB-12,Michael,,en,204.101.237.139,mattandjenn@bell.net,15040288,000000123496102,2,1,,1
340284,26-FEB-12,24-FEB-12,Matthew,,en,67.71.58.206,oldsomega73@sympatico.ca,15041502,000000123506474,2,4,"If I had been given the correct information regarding my current contract when I originally agreed to it, I wouldn't have had to spend 30+ minutes arguing with your customer service reps about the surprise charges I received on my bill.  I don't feel that this was a valuable use of my time; or of your employees time for that matter.  Additionally I would like to note that it took me twenty minutes of arguing with the first person that I spoke with before being told that she was unable to resolve the issue. She then told me she would have to transfer me to another department, which I had already asked her to do anyway.  In my experience as a Bell Canada customer over the years, I have found this to be the rule rather than the exception.  The first representative typically wastes my time and yours by repeating the same inapplicable information several times before finally transferring the caller to someone that has the ability to resolve the situation (usually after the caller has to repeat in detail their reason for calling in the first place).  I would be very interested in finding out what the cost is to your company and consequently your customers for routinely paying two or more people to do the job that one competent, properly trained individual should easily be capable of doing.  In closing, the one thing that could have been done better to improve my experience would have been listening to what I was saying and transferring me to the appropriate department the first time I explained the situation rather than making me explain myself no less than three times, and ignoring my request to speak with someone else.  I actually dread looking at my Bell bill every month because I know that sooner, rather than later, there will be an error on your part that ends up either costing me money or an unreasonable amount of time to rectify.  The truly sad part is, whenever I tell anyone I know, about my experiences with the Bell customer service department, they all have surprisingly similar stories to tell. ",2
340285,26-FEB-12,30-JAN-12,Nes,,en,64.229.184.221,terrywiper@sympatico.ca,14797608,000000122928381,5,4,,5
340286,26-FEB-12,25-FEB-12,Hugo,,en,174.91.0.222,wayne.chambers@sympatico.ca,15055132,000000123526381,5,5,"this fellow was from cental america.....very good..enjoyed chatting with him  alot better than india......or frog town  canada
",5
340287,26-FEB-12,25-FEB-12,Casey,,en,174.88.8.231,blackrabbit65@bell.net,15046756,000000123523464,4,4,fixed  it the  first  time  when  we  called  last  month.,3
340288,27-FEB-12,26-FEB-12,Brenda,,en,70.53.37.3,w.j.rutledge@sympatico.ca,15063282,000000123548053,5,5,,5
340289,27-FEB-12,25-FEB-12,Alexander,,en,70.30.8.234,joyce.rennie@sympatico.ca,15050248,000000123530846,5,5,,5
340290,27-FEB-12,25-FEB-12,Gustavo,,en,70.29.126.251,kraaon@sympatico.ca,15050634,000000123519581,5,5,,5
340291,28-FEB-12,27-FEB-12,Mohamed,,fr,174.93.211.135,berube.michel@sympatico.ca,15064602,000000123558881,3,2,"J'aurais aimé que l'on me questionne sur l'utilisation que je fait d'internet, pour vraiement satisfaire mes besoins, mais pas plus. Avais-je  vraiment bessoint de la haute vitesse et des 60 go, peut-être que 40 go aurait suffit pour moi..

Par contre j'airais pu poser moi-même des ques tions pour préciser mes besoin réels.

",3
340292,28-FEB-12,25-FEB-12,Aqeel,,en,76.65.9.108,jcburr@sympatico.ca,15049794,000000123534249,5,5,i was completely satisfied.,5
340293,28-FEB-12,27-FEB-12,Chiheb,,fr,69.156.3.98,richard.larocque@sympatico.ca,15071065,000000123560616,5,5,,5
340294,28-FEB-12,21-FEB-12,Sondes,,fr,74.12.216.129,fravre.mcl@sympatico.ca,14998000,000000123423856,5,5,,5
340295,24-FEB-12,23-FEB-12,Ibtissem,,fr,65.93.168.121,rollandla@bell.net,15029184,000000123490574,5,5,JE SUIS TRES SASTISFAIS MERCI BIEN,5
340296,25-FEB-12,24-FEB-12,Aprajit,,en,74.14.213.115,baracs@sympatico.ca,15032862,000000123503490,5,5,Send the power supply for the 2Wire router with one day delivery. Now I will be without internet connection for 3 days! ,5
340297,25-FEB-12,24-FEB-12,David,,en,70.24.150.192,rodger.oliver@sympatico.ca,15042936,000000123494125,5,4,"My internet service was blocked without any prewarning from you. I very much depend on this service and didn't appreciate your ""pulling the plug"" arbitrarily. As for the service I received...it was very efficient but I suspect that that's what I pay for. How would you have handled it if I had been dissatisied? What difference would it have made?",3
340298,25-FEB-12,24-FEB-12,Meher,,fr,67.68.70.76,mariefm@sympatico.ca,15040080,000000123496307,5,5,"J'ai obtenu de bonnes réponses à ma demande, mais est-ce que mon problème sera résolu ? Je le saurai dans quelques jours.",3
340299,25-FEB-12,24-FEB-12,Samantha,,en,184.146.128.204,sdcamp@sympatico.ca,15043560,000000123502663,5,5,not increase my rates,5
340300,25-FEB-12,24-FEB-12,Ritwik,,en,184.146.97.190,gseed@bell.net,15036722,000000123515552,5,5,,5
340301,25-FEB-12,24-FEB-12,Mohamed Ahmed,,fr,70.53.144.228,charif.madih@sympatico.ca,15033990,000000123499514,5,5,,5
340779,25-FEB-12,24-FEB-12,Stephanie,,en,174.91.58.20,sbassel@sympatico.ca,15043490,000000123497507,4,4,To get the Fibe 10 or higher installed in my area. Currently not avaiable. Very dissapointing. My Internat speed is only 3.2 Mbps.,3
340780,25-FEB-12,24-FEB-12,Marouen,,fr,70.30.159.76,praline1@sympatico.ca,15042208,000000123505697,4,4,,4
340781,25-FEB-12,24-FEB-12,Felix,,en,70.50.128.115,dgilx@sympatico.ca,15034996,000000123507888,4,4,,4
340782,25-FEB-12,24-FEB-12,Jamila,,fr,174.93.239.33,tetreault.gaston@bell.net,15044514,000000123494257,5,5,Rien de plus. J'ai particulièrement apprécié la patience de votre technicienne. Merci beaucoup.,5
340783,25-FEB-12,24-FEB-12,David,,en,70.24.174.236,locke2@sympatico.ca,15039486,000000123494978,5,5,"problem is the first time I called for this issue, the rep told me I would be getting a new modem and in the survey I gave her a glowing recommendation.  When I called the 24 th the rep told me they did not send out the modem because the one I have is sufficient the handle the Five 6, my system was just upgraded internally.  Why was I not advised in the 8 business days I waited for the new modem that there would not be one sent, you have my email address, you sent me the survey, wake up, next time don't bother with the survey",3
340784,25-FEB-12,24-FEB-12,Neila,,fr,76.71.195.146,normandedallaire@sympatico.ca,15041410,000000123493930,5,5,Améliorer le premier  contact avec la personne qui donne les coordonnés du mot de passe: associer les lettres à des noms pour bien saisir ex 1ère lettre qui à quelle lettre ça fait vraiement référence sinon le contact avec la technicien a été super  ,5
340785,25-FEB-12,24-FEB-12,Skander,,fr,76.65.102.188,atrempe@sympatico.ca,15032726,000000123514256,4,4,,5
340786,25-FEB-12,24-FEB-12,Mohamed,,en,76.67.31.15,sandmorin@sympatico.ca,15043388,000000123512455,5,5,nothing the representative was super  explained everything clearly and even upgraded at no charge  Excellent service,5
340787,25-FEB-12,24-FEB-12,Henia,,fr,76.67.89.105,benmeilleur1@sympatico.ca,15033022,000000123501339,5,5,,5
340788,25-FEB-12,24-FEB-12,Jeff,,en,184.144.167.152,keith.schappert@sympatico.ca,15038708,000000123493175,5,5,,5
340789,25-FEB-12,24-FEB-12,Saber,,fr,67.68.146.217,georgesdrouin7@sympatico.ca,15036344,000000123512861,5,,il a été d'une patience remarquable je lui dit merci mais mon manque de conpréantion (expérience) fait que j'ai pas tout saisi de la démarche a faire avec mon nouveau email merci Georges,5
340790,25-FEB-12,20-FEB-12,Mustapha,,fr,65.94.4.44,guy.sept@sympatico.ca,14985512,000000123395569,5,4,,5
340791,25-FEB-12,23-FEB-12,Denice,,en,184.147.118.154,laurahorvath@sympatico.ca,15025566,000000123475334,5,5,Nothing....the loyalty rep was amazing.,4
340792,25-FEB-12,24-FEB-12,El Hadji,,fr,65.92.251.25,vincent.paquin@sympatico.ca,15044994,000000123502941,5,5,,4
340793,25-FEB-12,24-FEB-12,Sarra,,fr,70.30.154.176,sergepichette7@sympatico.ca,15043616,000000123491542,5,5,Tout a été bien réglé !,5
340794,25-FEB-12,24-FEB-12,Sanjiv,,en,65.95.10.222,tndbeerman@sympatico.ca,15044692,000000123512330,3,3,My DSL was at 2.7mbs & rep was able to increase speed to 4.3mbs.  What I wanted was >5 for what I am paying.  Other providers have more competitive rates and want Bell to step up.,3
340795,25-FEB-12,22-FEB-12,Ashwini,,en,70.31.98.216,ladydragon60@bell.net,15013654,000000123453509,5,5,"nothing, your staff is outstanding, Ashwini and Antony are excellent.  Thank you very much",5
340796,25-FEB-12,24-FEB-12,Mahender,,en,70.26.7.152,guzzoclan@sympatico.ca,15036800,000000123499093,3,3,"Given an estimation of time email would be working again.

More & More we are becoming frustrated with Bell mail.",
340797,25-FEB-12,24-FEB-12,Aprajit,,en,64.231.36.114,jliefeld@sympatico.ca,15037998,000000123505139,5,4,Nothing,5
340798,25-FEB-12,24-FEB-12,Charles,,en,74.14.65.164,teafortwo@sympatico.ca,15044480,000000123493644,1,1,"Last loyalty rep said I'd pay 47.90 per mth for 12 consecutive months.@ mnoths later i get a bill for 87.Spend an hr of personal time with another rep & get the bill to 67.I budjet for 47 ,get screwed at 87,plead & pay 67.This is a revolving door business you run.The above scenerio happens every 3 months.I know my mortgage payment,car payment,& so on...but never with bell & i mean NEVER!!! I cut my service after 30 yrs for 3 mths cause of these bullshit tactics & I'm looking do do it it again!This latest rep said he couldnt help me with out a confirmation # from the last bell rep & couldnt give me the price i was quoted.What a steaming crock of shit you people spew.All con vo s r recorded.Where's the accountabilty!! He should ve been able to say  after looking at past calls I've made.O I C on my PC screen here exactly where the problem lies...we apologize for the mistake Mr Horrell.Next month's bill is on us to compensate you for your incovience .Keep better records of our accounts to ensure we pay exactly what were quoted for the service provided.It aint rocket science.People that get scammed like this become bitter & resentful of companies that practice business in such decietful ways for quick profit.You all should be ashamed of yourselves.FIX my account to what was promised After Taxes 47.90 for the next 12 months or I'll find a company that can be honest!",1
340799,25-FEB-12,24-FEB-12,Mudilyar,,en,65.92.41.61,philturvey@sympatico.ca,15042028,000000123496673,4,5,"Nothing. Linda and Faheem were wonderful for a dummy like me
Greaqt job",5
340800,25-FEB-12,24-FEB-12,Mindy,,en,70.53.48.13,dalestafford@sympatico.ca,15034535,000000123505069,3,3,"When the service is out.
Let us know.
finally about 4 hours later there was a message about having trouble. from your end.it wasted clients time 
trying other friend s computers phoning etc.
Let us know its only respectfull.",3
340801,25-FEB-12,24-FEB-12,Vaishnavy,,en,70.53.112.247,rwoolfe@sympatico.ca,15043188,000000123501308,4,4,,4
340802,25-FEB-12,24-FEB-12,Cherif,,en,70.24.210.177,gino.agostini@sympatico.ca,15036500,000000123514216,5,5,,5
340803,25-FEB-12,24-FEB-12,Eliena,,fr,70.27.189.78,lulumoe.durocher@sympatico.ca,15039677,000000123515922,5,5,Votre service était excellent. Impossible de faire mieux.,5
340804,25-FEB-12,24-FEB-12,Srinivasan,,en,70.54.89.99,aross65@bell.net,15032658,000000123508750,4,4,"Solution to my problem turned out to be something I could have managed on my own if I had been able to find it in the many listing under ""Options"" on my e-mail page. So you could not have done anything to improve the fact that I did not look deep enough into the Options ""nest"".",3
340805,25-FEB-12,24-FEB-12,Samantha,,en,70.24.93.124,dherron@bell.net,15035014,000000123492424,4,4,,5
340806,25-FEB-12,24-FEB-12,Jeffery,,en,64.228.87.87,hadora@sympatico.ca,15036855,000000123508549,5,5,000000,5
340807,25-FEB-12,23-FEB-12,Marco,,en,70.49.4.120,marlene.kostal@sympatico.ca,15026560,000000123488615,4,4,I didn't get the exact thing I asked for but in the end it all worked out,5
340808,25-FEB-12,24-FEB-12,Michael,,en,184.148.176.112,edgecombes@bell.net,15035468,000000123494354,5,5,Noth,4
341306,25-FEB-12,24-FEB-12,Anis,,fr,76.67.147.111,lucille.robitaille@sympatico.ca,15039660,000000123495093,4,4,,4
341307,25-FEB-12,24-FEB-12,Pradeep,,en,174.93.113.214,dbam4th@bell.net,15034754,000000123506815,4,4,,4
341308,25-FEB-12,24-FEB-12,Armando,,en,76.69.125.47,romanvinca@sympatico.ca,15042992,000000123510706,5,5,,5
341309,25-FEB-12,24-FEB-12,David,,en,184.147.185.232,donlinn@sympatico.ca,15035190,000000123509056,4,4,,3
341310,25-FEB-12,24-FEB-12,Mahesh,,en,70.48.198.6,finlay.bob@sympatico.ca,15035892,000000123507450,3,2,"Was connected with a futher trechnician.  While on with her was diconnected again and so problem was not resolved.
",3
341311,25-FEB-12,24-FEB-12,Eric,,en,70.50.220.15,georgehurst@sympatico.ca,15036336,000000123500685,5,5,nothing,5
341312,25-FEB-12,24-FEB-12,Mir,,en,65.93.151.174,gandbvk@sympatico.ca,15036190,000000123505384,4,1,The rep.did o/k but your equipment continuos to malfunction even this morning to the point of considering contacting Rodgers to see what they can do for us.(And yet the service price keeps going up.),2
341313,25-FEB-12,24-FEB-12,Celina,,en,64.228.159.52,ndynes@sympatico.ca,15041180,000000123513154,1,1,"When a promise is made, I expect it to be kept.",2
341314,25-FEB-12,24-FEB-12,Jenette,,en,65.94.51.8,bodea@bell.net,15033294,000000123495045,5,4,"No. It was an account issues and completely resolved. What was really funny though is that the service I am paying Bell $90.00 a month for doesn't providing enough ""juice"" for me to send this survey so I have to connect to a friends service who lives in an apartment close by, to send in this survey. Imagine that. That's how bad my Bell service is and who I think I need to find a better service provider. Sorry. But this is pretty ironic. I'm paying Bell $90.00 a month and I have to piggyback on a friend's internet in order to send in this survey. YIKES!",
341315,25-FEB-12,24-FEB-12,David,,en,184.147.20.18,randg.murray@sympatico.ca,15042412,000000123494019,5,5,,5
341316,25-FEB-12,24-FEB-12,Hajer,,fr,70.30.156.112,lisette.fortier@sympatico.ca,15039406,000000123497353,5,5,me répondre au premier téléphone,4
341317,26-FEB-12,25-FEB-12,Lokeswaran,,en,99.246.163.72,schwarzmaxi@sympatico.ca,15053708,000000123527612,2,2,"I called because my Internet was not working.  The person at the other end asked me to check something which took some time to do because of the way our wires are tucked behind furniture.  When I tried to give an answer, she had alerady moved on to other things.  She determined that my power cord was broken, which was probably so.  I was told I.a power cord would be mailed to me the next business day (Monday) and I would have it on Monday or Tuesday.  The Canadian postal service does not work that fast.  Even with Express post, a mailing comes the next business day.  I asked whether it was indeed being mailed by post, and she said yes.  I asked whether she was in Canada - she was not, and so did not know our postal system.  I was uncertain about events when I hung up.

I then called Bell a 2nd time.  This gentleman checked things and tried things.  It may be that the lady had done so too, but I didn't know.  He also determined that the power cord was at fault.  He said a power cord would be shipped to me.  He asked my address.  I asked how it would be delivered, and he said by Purolator.  This is more plausible than mail.  I felt at ease with the second call.

Difficulty with non-native accent was minor but present.",2
341318,26-FEB-12,25-FEB-12,Sabha,,en,99.246.163.72,schwarzmaxi@sympatico.ca,15053710,000000123526774,3,4,"This second call went better than the first, as outlined in my previous answer.  The tech support person was thorough and let me know what he was doing.  I had some mild difficulty with understanding non-native accents in both cases.  This second gentleman knew how the power cord would be shipped in Canada.

I will not know whether it was a help until I received the cord, in which case if the problem is resolved, I'll know that it worked.",3
341319,26-FEB-12,25-FEB-12,Koussay,,en,67.70.130.245,sicotte.alain@bell.net,15053960,000000123519632,5,5,nothing,5
341320,26-FEB-12,24-FEB-12,Andrea,,en,64.231.222.68,voisins@sympatico.ca,15045046,000000123508974,5,5,"Just stay competitive.....we will stay loyal if we feel we are getting a good deal.
P.S. Jason came to our house and had me up and running in no time. Very friendly and knowledgeable,",5
341321,26-FEB-12,25-FEB-12,Manoj Sandra,,en,67.68.197.24,dimikouts@sympatico.ca,15048068,000000123521255,4,5,was very pleased that no one tried to sell me something at the end of the call.,3
341322,26-FEB-12,25-FEB-12,Brendan,,en,70.26.62.158,shiraz_sorathia@sympatico.ca,15053928,000000123521735,4,4,,5
341323,26-FEB-12,26-FEB-12,Marco,,en,76.70.113.246,rfelix_6@sympatico.ca,15053192,000000123535003,5,5,,4
341324,26-FEB-12,25-FEB-12,Hemavathi,,en,76.69.238.151,susanwilliams4@sympatico.ca,15054382,000000123533614,3,2,"Internet was not working at all after this call, so had it been working - even as limited as it was before - it would have been better. ",4
341325,26-FEB-12,25-FEB-12,Roy,,en,70.28.245.51,steven.chislett@sympatico.ca,15054278,000000123531697,1,1,"Get my Internet working, it hasn't worked for  more than a week. Why am I paying for Internet that I'm not getting",1
341326,26-FEB-12,25-FEB-12,Geoff,,en,70.27.54.24,bert.ccmb4@sympatico.ca,15046682,000000123529522,4,4,I was completely satisfied with the way I was treated and the call was handled,5
341327,26-FEB-12,25-FEB-12,Manel,,fr,70.26.236.241,lucille.potvin@sympatico.ca,15051098,000000123525619,3,4,,4
341328,26-FEB-12,25-FEB-12,John,,en,64.228.69.224,george.cheeseman@sympatico.ca,15048982,000000123527853,5,5,nothing to offer at this time. Service was excellent.,5
341329,26-FEB-12,25-FEB-12,Med Amine,,en,65.94.10.204,bjohnson006@sympatico.ca,15046742,000000123529529,5,5,nothing  Med was very good and resolve my problem,5
341330,26-FEB-12,25-FEB-12,Mehdi,,en,65.94.10.204,bjohnson006@sympatico.ca,15046744,000000123532873,5,5,Mehdi resolve my small problem quickly,5
341331,26-FEB-12,25-FEB-12,Klai,,fr,70.30.232.146,plemieux8914@sympatico.ca,15052838,000000123521414,2,,"Attente sur la ligne plus de 20 minutes.
Parlé à deux personnes qui ont répété les même questions. Ont fait débranché une partie du système pour rien. Près d'une heure sur le téléphone pour me dire qu'ils envoient un tech. le lendemain seulement. ",2
341332,26-FEB-12,24-FEB-12,Ameer,,en,74.12.180.165,lindar34@sympatico.ca,15039334,000000123507063,5,5,Speak better English,5
341333,26-FEB-12,25-FEB-12,Mohd,,en,174.95.231.85,wtkachyk@sympatico.ca,15055246,000000123534154,4,4,,4
341334,25-FEB-12,24-FEB-12,Anis,,fr,65.92.38.138,benoit-tellier@bell.net,15033026,000000123510229,5,5,j'aime être avanti quand que int fibe va être dans ma région par mail:benoit-tellier@bell.net,5
341335,26-FEB-12,25-FEB-12,Ever,,en,65.95.138.179,ncresta01@sympatico.ca,15052226,000000123526534,1,1,The customer service representative could have better understood my inquiry. They were completely off topic.,3
341336,26-FEB-12,25-FEB-12,Sriram,,en,76.70.69.253,sherry357@bell.net,15053920,000000123533047,5,5,,5
341839,27-FEB-12,20-FEB-12,Simon,,fr,174.88.188.29,claire.camire@sympatico.ca,14983112,000000123408363,2,2,"Au lieu de me couper l'internet et la télévision (Fibe) pour 70 heures (on m'avait dit 24-48 hres), on aurait pu me laisser l'accès jusqu'à ce que la bonne personne soit capable de le faire.  car finalement le jeudi soir la personne l'a fait en ligne avec moi pour internet et m'a rappelé plus tard (30 minutes environ) pour la télé.

J'espère que je vais recevoir un crédit pour 3 jours sans accès à internet et à la télé...",3
341840,27-FEB-12,26-FEB-12,Alfredo,,en,64.26.171.205,josephsaikali@sympatico.ca,15059252,000000123546860,4,3,,5
341841,27-FEB-12,22-FEB-12,Alyssa,,en,69.159.25.78,simone.giusti@sympatico.ca,15017362,000000123449958,5,4,At this time I was very satisfied with the person I dealt with.  I found her very helpful and knowledgable.,4
341842,27-FEB-12,21-FEB-12,Ashwini,,en,174.91.3.161,jgalb@sympatico.ca,14999870,000000123418186,5,5,,4
341843,27-FEB-12,26-FEB-12,Diego,,en,70.24.95.96,dizzydon1962@bell.net,15057380,000000123538409,5,5,There is nothing I am very pleased,5
341844,27-FEB-12,21-FEB-12,Marc-andre,,en,65.94.91.144,Ivabiggn@sympatico.ca,14993736,000000123415313,5,5,"After Marc had resolved issues within his authority, he helped me transfer to another representitive. This individual (I wish I could remember his name) was either mentaly challenged or trying  to agravate me. I would try to explain  but I have already wasted enough of my time on the telephone with bell reps in the last 2 months, I need not wast more.
Sufficed to say I was interested in adding satalite to my bundled/bungled package (even had trees in front of my house trimmed/removed to allow for line of sight)but after 5 minuits talking to this clown, I dropped that idea.",1
341845,27-FEB-12,26-FEB-12,Kevin,,en,76.68.235.7,radustefan@sympatico.ca,15061636,000000123546361,4,5,,5
341846,27-FEB-12,24-FEB-12,Temsu,,en,76.67.38.246,efreda@sympatico.ca,15035488,000000123504053,5,5,,5
341847,27-FEB-12,25-FEB-12,Elyes,,fr,76.65.176.47,d__chartier@sympatico.ca,15047708,000000123523466,,5,"Ma demande consistait à réactiver mon antivirus ce que votre correspondant. Là où je suis assez perplexe c'est quand il a voulu vérifier le bon fonctionnement de mon courrier électronique et m'a demandé quel était mon mot de passe - ce que j'ai refusé de lui dévoiler, évidemment. ",
341848,27-FEB-12,26-FEB-12,Darlene,,en,184.147.40.141,filger@sympatico.ca,15057836,000000123543885,5,5,,5
341849,27-FEB-12,26-FEB-12,Naoufel,,fr,174.91.244.254,loumak@sympatico.ca,15060058,000000123543465,3,,Ca fait plus de 3 semaines que mon service d'Internet est interrompue regulierement. Je n'est pas de service pour ce que je paie.,2
341850,27-FEB-12,24-FEB-12,Manel,,fr,76.68.151.2,miche.yrobert@sympatico.ca,15040598,000000123499019,5,5,  tout a ete tres bien fait,5
341851,27-FEB-12,25-FEB-12,Aqeel,,en,65.93.199.29,woodlandgb@sympatico.ca,15055238,000000123532545,4,2,,4
341852,27-FEB-12,25-FEB-12,Nisha,,en,184.145.72.108,aroefs@sympatico.ca,15046398,000000123529404,2,4,Canadian technicians instead of overseas technicians. Technician was very difficult to understand and did not listen to me when I told her that what she wanted me to do did not work when I tried them.,2
341853,27-FEB-12,25-FEB-12,Sam,,en,65.93.199.29,woodlandgb@sympatico.ca,15055240,000000123526509,5,3,I don't know,4
341854,27-FEB-12,26-FEB-12,Revathi,,en,70.26.97.24,armet@sympatico.ca,15056014,000000123536779,3,1,The rep may have done OK as he arranged a tech to come to our house to fix very slow Fibe12 internet (running at 2.6). But the tech never came and we phoned back today for a 2nd try at it.,3
341855,27-FEB-12,26-FEB-12,Romeo,,en,174.95.12.117,terrian.gadam@sympatico.ca,15062900,000000123540497,5,5,,4
341856,27-FEB-12,26-FEB-12,Matthew,,en,74.15.246.234,jim.baskerville@sympatico.ca,15059068,000000123547794,5,5,service was great and above my expectations,4
341857,27-FEB-12,26-FEB-12,Sowmya,,en,67.68.208.243,debhemm@sympatico.ca,15057226,000000123540594,4,3,"She was very helpful and courteous and tried very hard to answer my questions but apparently did not know that there was an outage in my area which was not her fault if she was not told. I did ask and she said no there were not any problems in my area but the second guy said that there was so I don't know how that all came about.
",4
341858,27-FEB-12,25-FEB-12,Pierre,,en,70.30.99.58,rvtoplin@bell.net,15053520,000000123519449,5,5,,5
341859,27-FEB-12,25-FEB-12,Mike,,en,64.231.67.98,n.jenkinson@sympatico.ca,15052206,000000123523515,1,,"It's a huge waste of time to go through the steps of troubleshooting w/ a tech support person to then be put on to a customer service person who then puts you through the same steps all over again.  Only to come up w/ a conflicting (and I might add) wrong determination from what the tech person ascertained was the problem.
I've had to go through this twice now in the past two days and, as a result, have had to spend 4 HOURS ON THE PHONE w/ your ""support"" .  All to no avail.  Your service is the worst.  I dumped your home phone system because I hated you customer service and I'm about to dump your internet service for the same reason.  You have done nothing but waste my time.  Your service sucks,",1
341860,27-FEB-12,26-FEB-12,Gustavo,,en,184.146.149.189,asegat@sympatico.ca,15056030,000000123540926,5,5,nothing more...all was excellent with Gustavo.,5
341861,27-FEB-12,26-FEB-12,Josh,,en,174.95.137.129,acbuis@sympatico.ca,15055656,000000123546925,3,3,"We do not need to have this expensive hi speed internet service and it would be nice to be advised of this by Bell.  We are over paying each month for this service.  In the month of February we did not use the email for at least 3 weeks and we paid over $50 for the service.  I believe that it would be in Bell's best interest to inform customers when they have a service which not required based on their use of the internet.  When the tech came this morning he also found that our internet service was not up to the high speed for which we have been paying.  This is very disappointing for a customer that has been supporting Bell for over 40 years.
We would be happy to discuss these issues with a customer service agent at any time.  
The tech arrived on time and solved the internet problem.  He was very professional and we were pleased with his work.
We hope that we get the same results from this message to Bell.

A. Buis ",
341862,27-FEB-12,15-FEB-12,Makram,,fr,76.69.228.254,pauline.plourde@sympatico.ca,14934540,000000123299476,1,4,Ton très condescendant et très peu courtois. ,1
341863,27-FEB-12,21-FEB-12,Ksouri,,en,65.93.205.211,r.t.mimosa@sympatico.ca,15004374,000000123438550,3,3,send a technicien to my home who would  start my computer and fix all the problems. ,3
341864,27-FEB-12,25-FEB-12,Ali,,en,65.92.163.235,russell.chapman@sympatico.ca,15053512,000000123520251,5,5,,5
341865,27-FEB-12,26-FEB-12,Liza,,en,50.101.248.75,jameslee007@sympatico.ca,15058796,000000123537328,4,3,,3
341866,27-FEB-12,26-FEB-12,Yazhini,,en,70.30.136.192,jim_king@sympatico.ca,15059074,000000123539397,4,4,,4
341867,27-FEB-12,26-FEB-12,Blake,,en,174.89.169.44,aadinoto@bell.net,15055620,000000123537030,4,4,,4
340302,26-FEB-12,25-FEB-12,Nedra,,fr,184.144.184.148,vincentgig@sympatico.ca,15055014,000000123518382,4,4,"Me prévenir avant du changement qui regardait le forfait essentiel plus (internet).

Bell (et non votre employé , Nadia, qui a très bien répondu à mes attentes) a une très mauvaise réputation. Une des pires entreprises dans sa gestion. Beaucoup de problèmes de facturation.  Je connais beaucoup de personnes qui ont quitté Bell et qui sont satisfaites de leur choix, Ce qu'ils me disent : enfin, on n'a pu à se battre avec Bell.

Je crois que ce qui vous sauve jusqu'à présent, c'est d'avoir été un Monopole naturel depuis le début. Les gens sont réticents à changer leurs habitudes.  Toutefois maintenant le CRTC a permis une certaine concurrence (oligopole). Et votre concurrent est une entreprise qui sait oeuvrer dans un milieu concurrentiel.

À bon entendeur, salut.",3
340303,26-FEB-12,24-FEB-12,Melvin,,en,70.49.232.159,dpsicoli@bell.net,15035242,000000123509233,5,5,"Nothing......Melvin was superb, conscientious and very cordial.

Greatly appreciated!",5
340304,26-FEB-12,25-FEB-12,Kevin,,en,174.88.2.27,isocom@sympatico.ca,15049572,000000123528776,1,1,,1
340305,26-FEB-12,25-FEB-12,Leslie,,en,174.91.35.129,anniebarry@bell.net,15046308,000000123520519,5,5,"nothing, all was done to my satisfaction",5
340306,26-FEB-12,25-FEB-12,Srinivasan,,en,70.48.73.181,kim.hoggarth@sympatico.ca,15050574,000000123532459,4,4,,3
340307,26-FEB-12,25-FEB-12,Nisha,,en,174.94.9.81,elvisdan1310@bell.net,15048426,000000123527104,4,3,will not know untill service goes down again,5
340308,26-FEB-12,25-FEB-12,Selassi,,fr,76.69.182.248,romain.guay@sympatico.ca,15053402,000000123523974,4,3,"Ma récente expérience avec le conseiller Bell a été correcte. C'est mon expérience de Bell qui m'a déçu. Après avoir réalisé que je paie depuis plus de trois ans pour le service Internet Performance qui n'existe même pas dans mon secteur, je n'ai jamais eu les 7 Mbits/s annoncés. Je ne m'en étais pas soucié bien que je n'étais pas très enchanté de la vitesse, pensant que c'était normal. Jusqu'à ce qu'un ami m'amène à vérifier la vitesse de connexion sur un site et que je me rende compte que je ne dépassais jamais 1 Mbit/s.

En tout cas, j'aurais dû m'occuper de mes affaires plus tôt, mais vendre un service qui n'existe pas, c'est pas très fort.

Romain Guay",3
340309,26-FEB-12,25-FEB-12,Irfan,,en,50.100.51.133,ajmanz22@sympatico.ca,15046004,000000123527060,5,5,Everything was satisfactory! Great Job,4
340310,26-FEB-12,25-FEB-12,Khalil,,fr,184.148.249.141,dgosselin@bell.net,15048024,000000123528441,2,1,"J'ai décidé de transférer mon dossier chez le compétiteur.
Réponse de Bell tres insatisfaisante",1
340311,26-FEB-12,25-FEB-12,Madhu,,en,70.52.140.42,jim.watts@sympatico.ca,15049982,000000123529143,5,5,nothing   everything was fine,4
340312,26-FEB-12,25-FEB-12,Mukesh,,en,70.31.15.210,shanefisher@sympatico.ca,15053848,000000123532473,1,1,"I was disconnected by person I was speaking to.
I have an old fashioned modem and want to possibly upgrade to wifi.",2
340313,26-FEB-12,14-FEB-12,Sahali,,fr,67.68.192.175,pierre781@sympatico.ca,14921818,000000123275977,5,5,,5
340314,26-FEB-12,25-FEB-12,Salvador,,en,65.95.190.139,jeff.a.wiseman@sympatico.ca,15049890,000000123526234,4,5,"Nothing. Your Technician was a good listener, and patient with my low level of knowledge. ",5
340315,26-FEB-12,24-FEB-12,Bob,,en,174.89.88.123,heathergrant@sympatico.ca,15036946,000000123501594,3,2,make me aware of the promotions available right away.,3
340316,26-FEB-12,24-FEB-12,Salvador,,en,174.89.88.123,heathergrant@sympatico.ca,15036944,000000123502606,3,2,Queries not resolved. Needed to make a third call. What promotions are available?,3
340317,26-FEB-12,25-FEB-12,Thorat,,en,76.64.42.45,jaymacdee@sympatico.ca,15049772,000000123530439,1,1,windows live still comes up when I click bell mail  I have ti sign in every time..I did not have to dothis before,2
340318,26-FEB-12,25-FEB-12,Ammar,,fr,174.88.85.66,campeau.y@sympatico.ca,15047088,000000123522638,4,4,,4
340319,26-FEB-12,25-FEB-12,Roy,,en,204.101.237.139,aileen.cnockaert@bell.net,15045986,000000123530497,4,4,Deliver a modem to my door right away ,4
340320,26-FEB-12,25-FEB-12,Jose,,en,74.14.4.103,gillian.clinton@sympatico.ca,15049066,000000123534354,5,5,,4
340321,26-FEB-12,25-FEB-12,Arianne,,en,184.145.60.110,hbrenman@sympatico.ca,15049318,000000123533596,5,3,"change the automated introduction to where can your be directed and connect to a live person right away.  Voice recognition sucks!!!  When a technician came on line they tried very hard to correct the problem and even when another department took over, it was efficient and a solution was resolved based on the facts.   ",5
340322,26-FEB-12,25-FEB-12,Jason,,en,207.164.79.127,how_about_that@sympatico.ca,15049442,000000123517793,1,1,"Have bell stores equip to have pwr supplies an
Routers in stock to help your Internet clients",1
340323,26-FEB-12,25-FEB-12,Leslie,,en,69.159.87.196,wanda.graham@sympatico.ca,15055110,000000123521235,5,5,,5
340324,26-FEB-12,24-FEB-12,Khaled,,fr,67.71.116.94,textem@sympatico.ca,15044516,000000123500059,5,4,Ma récente expérience a été très positive et je ne sais pas vraiment ce qui pourrait l'améliorer,5
340325,26-FEB-12,25-FEB-12,Emmanuelle,,en,184.145.76.99,mike.roussakis@sympatico.ca,15051818,000000123522341,5,5,,4
340326,26-FEB-12,25-FEB-12,Sofien,,fr,184.145.151.2,laurent.saucier@sympatico.ca,15050752,000000123526148,5,5,"Absolument rien, le monsieur était très très gentil.....très poli...",4
340327,26-FEB-12,25-FEB-12,Shakeel,,en,69.158.179.185,a.yeo@sympatico.ca,15045862,000000123531716,4,5,"Not have to listen to ""Emily"" for so long.  Wasted my time and I don't like listening to automated things. What happened to talking to someone real.",4
340328,25-FEB-12,24-FEB-12,Bob,,en,184.144.164.134,raccoons@sympatico.ca,15042346,000000123494787,4,4,"Need to have the option of sending code to e-mail address - not just texting, which I don't have.",4
340329,25-FEB-12,24-FEB-12,Franssesca,,en,174.89.62.227,petervanb@sympatico.ca,15041980,000000123497138,4,4,"Having been a customer for 48 years, you could have got my name correct.",3
340330,25-FEB-12,24-FEB-12,Hayett,,fr,184.148.12.176,mpoliquin000@sympatico.ca,15041004,000000123494142,4,3,Meilleure intéraction entre les services de téléphonie et d'Internet. Il y avait de la confusion entre les 2 services du coté technique.,5
340331,25-FEB-12,24-FEB-12,Stephanie,,en,174.95.63.53,hbrzuchalski@sympatico.ca,15036924,000000123492235,4,4,"Hire senior executives who actually demonstrate that they care about customer service. Sent an email to John Watson, Executive Vice President Customer Operations and no formal reply to my concerns since January. 
",1
340332,25-FEB-12,24-FEB-12,Denis,,fr,70.55.112.104,heon@bell.net,15037008,000000123496718,5,5,Votre réseau a tombé et vous ne vous en êtes pas appercu. Cela faisait une journée et j'apprécierais un remboursement proportionnel au service non rendu. ,5
340809,25-FEB-12,24-FEB-12,Flahi,,fr,76.65.123.142,comete1@sympatico.ca,15034338,000000123515257,5,5,tout à été parfait. Je n'ai rien à redire. Je suis parfaitement satisfaite. La personne avec qui j'ai parlé était très professionnel. J'ai beaucoup apprécié.Merci!,5
340810,25-FEB-12,24-FEB-12,Merly,,en,76.71.149.132,nick.dub@sympatico.ca,15041272,000000123505637,5,4,Everything was OK,4
340811,25-FEB-12,24-FEB-12,Suresh kumar,,en,70.49.133.209,johncollier1@sympatico.ca,15038226,000000123493765,5,5,Nothing,5
340812,25-FEB-12,24-FEB-12,Shyam,,en,70.55.177.233,gvamell@sympatico.ca,15036802,000000123501205,3,4,I was told it was a problem with 20000 customers to wait for 2 hours for it to be repaired.It was a total of 4 hours I didn't have my email. ,4
340813,25-FEB-12,24-FEB-12,Sergio,,en,69.157.153.74,viger@bell.net,15044980,000000123504667,3,2,Provide more experienced customer representatives,3
340814,25-FEB-12,24-FEB-12,Melinda,,en,74.15.44.75,joyce1108@sympatico.ca,15038358,000000123493259,5,5,,5
340815,25-FEB-12,24-FEB-12,Mohammed,,en,70.27.194.245,pelton53@sympatico.ca,15041904,000000123515973,3,5,"On my first call they told me that I needed a new modem.  I went out and bought a new one only to find out that it was the power cord.  Bell was unable to supply me a modem right away and I was able to pick one up at a bell store.
",4
340816,25-FEB-12,24-FEB-12,Wayne,,en,69.156.206.67,s.m.l.mac@sympatico.ca,15043232,000000123494431,5,4,Wait time to first response then longer wait when transferred,4
340817,25-FEB-12,24-FEB-12,Jeffery,,en,74.14.1.31,pdwindows@sympatico.ca,15041888,000000123511599,3,2,nothing,3
340818,25-FEB-12,24-FEB-12,Jeffery,,en,74.14.1.31,pdwindows@sympatico.ca,15041890,000000123514230,1,4,"I called in to upgrade my service, as I was asked by Bell since you are discontinuing my current service.  I was connected multiple times from one section to another and when I asked to speak to a supervisor because I did not want to start a new account with credit check, since I am a current CUSTOMER, they just forwarded me to another station and another one until I gave in and finished the process. This is what I hate about Bell....and also that you can hardly ever understand the people you talk to because of there speech. 
If I would not live in the middle of nowhere I would NOT be with Bell.
I did not want to change my service but I have to since you have decided no longer to provide my current internet. I'm given no choice at this time, but as soon as I can find something that will work for me I will change my service provider and at that time I will take all my services. Not that anyone cares about that either.
Regards,
Petra Dettmann",1
340819,25-FEB-12,24-FEB-12,Christopher,,en,69.156.90.184,maribob@bell.net,15040050,000000123497135,5,4,,5
340820,25-FEB-12,24-FEB-12,Sarra,,fr,67.68.109.33,jacquesgreffard@sympatico.ca,15037480,000000123493693,4,4,,4
340821,25-FEB-12,24-FEB-12,Salvador,,en,184.147.13.113,caroleknight@bell.net,15033732,000000123497354,5,4,nothing,5
340822,25-FEB-12,24-FEB-12,Sooraj,,en,50.101.220.151,pamelamike@sympatico.ca,15041638,000000123491775,5,5,,5
340823,25-FEB-12,24-FEB-12,Shawn,,en,74.14.105.117,jsamuels2012@bell.net,15038392,000000123492817,5,5,"I was surprisingly happy with my service. Your CSR Shaun (Sean? Shawn? spelling) was fantastic. Clear, to the point, articulate, friendly and caring telephone manner. Further, I am relieved and thrilled that I didn't have to speak to someone in India which were painful experiences in the past with my post-sales and tech support from Bell. So thank you for hiring some superstar CSRs like Shawn and local too! have a great weekend. Joanna",4
340824,25-FEB-12,22-FEB-12,Melvin,,en,174.91.106.77,smurfsideresort@sympatico.ca,15017452,000000123441965,,,"I have been in contact with Bell support almost every day for a week so I can't remember if Melvin was the guy who finally got me up to speed or not, but after talking to another rep on the 24th and telling him that troubleshooting had been done and all I need is to have a tech come out and install a pot splitter and bring out a new modem, he touched my configuration and I am back to my old problem (slow upload speed of ~674).  So I a have been told at times from different techs, that my line is good, that is all the speed I get, to some techs who seem genuinely interested and are able to fix things. I have disconnected modems, phones, re-booted computers many times when it was unneccesary. And as a final note some of your techs were very hard to understand.",3
340825,25-FEB-12,24-FEB-12,Mary Ann,,en,174.93.43.5,geotaran@sympatico.ca,15036352,000000123492746,5,5,,5
340826,25-FEB-12,24-FEB-12,Mildred,,fr,174.89.225.8,lmvenne@bell.net,15039480,000000123492931,3,3,Parler à un vrai Québécois qui enlève pas les jobs des Québécois et peut-être pas perdre autant de présieuse minutes de notre temps plus de 45 minutes à faire comprendre nos problèmes à ses émigrés qui nous transfère au Québec de toute façon.Car il ne peuvent pas rien faire la bas .Hier j'ai parler à deux personnes une Sana en Tunisie au bout du monde après plus de 20 minutes elle me transfère au Nouveau Brunwick et l'autre  Milie au Neauveau Brunwick Pas capable de parlé à Montréal ou dans les environs.Les deux on fait leur possible .Pensez à nos Québécois qui n'on pas d'ouvrage !!! plutôt de pensez aux personnes de d'autre Côté S.V.P.Merci ,
340827,25-FEB-12,24-FEB-12,Med Amine,,fr,65.93.127.235,franceouellette@bell.net,15035996,000000123506802,5,5,Rien,4
340828,25-FEB-12,24-FEB-12,Edgar,,en,174.88.78.55,lwaterhouse@sympatico.ca,15039692,000000123516360,4,5,Some examples for typing letters were confusing.  For example: y like jello.,4
340829,25-FEB-12,24-FEB-12,Caroline,,en,184.147.187.221,wsepeacock@sympatico.ca,15045328,000000123516093,1,1,"Give a shit about what I am actually calling about, as opposed to checking thngs off of your list that aren't your problem.",1
340830,25-FEB-12,24-FEB-12,David,,en,70.29.108.111,clifton.dagg@sympatico.ca,15034246,000000123493580,5,,,4
340831,25-FEB-12,24-FEB-12,Christine,,en,70.29.108.111,clifton.dagg@sympatico.ca,15034248,000000123492038,5,4,,5
340832,25-FEB-12,21-FEB-12,Yosra,,fr,184.145.169.120,patrice.crevier@sympatico.ca,15003818,000000123415749,1,1,"arranger le problème qui perdure depuis très longtemps.  3 techniciens déjà passé.  Nous payons pour un service non fiable, souvent en panne, et très lent.
Un crédit est de mise.",1
340833,25-FEB-12,24-FEB-12,Med Ali,,fr,76.67.141.143,RachelDionne@sympatico.ca,15031834,000000123502409,5,5,Tout fut très bien. Merci,5
340834,25-FEB-12,22-FEB-12,Gopinath,,en,76.71.73.11,michael.mckiel075@sympatico.ca,15014948,000000123463619,5,1,The problem has not been solved. I have no way of really knowing if the persons at the call center or the tech that came to our house know what they are doing ? ,2
340835,25-FEB-12,23-FEB-12,Melvin,,en,174.95.152.69,jacquied@sympatico.ca,15024052,000000123485477,4,3,,4
340836,25-FEB-12,24-FEB-12,Jessica,,en,76.69.0.20,woates@bell.net,15045286,000000123515885,4,3,,4
340837,25-FEB-12,24-FEB-12,Zaid,,en,64.228.209.128,joycedonovan@sympatico.ca,15038360,000000123495946,5,4,,4
341337,26-FEB-12,25-FEB-12,Vidya,,en,70.49.176.122,chuckwerner@bell.net,15047402,000000123527456,2,1,LISTEN! Speak and understand ENGLISH!,2
341338,26-FEB-12,25-FEB-12,Poonam,,en,70.26.94.15,hjd@sympatico.ca,15049410,000000123525080,5,5,Not a thing. Best service I have had from a Bell Rep to date.,5
341339,26-FEB-12,25-FEB-12,Irving,,en,174.95.137.97,wm.schaubel@sympatico.ca,15055226,000000123522330,5,5,nothing,4
341340,27-FEB-12,26-FEB-12,Keerthi,,en,174.88.12.35,liz.adzijevich@sympatico.ca,15059968,000000123548320,5,5,,5
341341,27-FEB-12,26-FEB-12,Cristobal,,en,174.88.12.35,liz.adzijevich@sympatico.ca,15059970,000000123548023,5,5,,5
341342,27-FEB-12,25-FEB-12,Mohammed,,en,70.28.55.125,famscot@sympatico.ca,15048588,000000123521468,2,1,"you lost my repair log and have been without internet for over a week. If I had not of called myself nothing would be happening
",2
341343,27-FEB-12,26-FEB-12,Med Jeber,,fr,184.151.127.150,isab.g@sympatico.ca,15058688,000000123538484,1,4,,3
341344,27-FEB-12,20-FEB-12,Samia,,fr,76.65.167.49,pat_sylvie.boileau@sympatico.ca,14990054,000000123400792,4,5,,4
341345,27-FEB-12,26-FEB-12,Med Nabil,,fr,70.55.117.96,lebel.clermont029@sympatico.ca,15059842,000000123542215,4,3,Que la même personne règle les autres demandes,4
341346,27-FEB-12,24-FEB-12,Geetha,,en,74.15.82.117,kcahill@bell.net,15038684,000000123508900,5,5,,4
341347,27-FEB-12,26-FEB-12,Med Amine,,fr,184.146.251.160,zies@sympatico.ca,15063512,000000123543656,4,5,ne pas racrocher au premier pou de fil,4
341348,27-FEB-12,26-FEB-12,Meriam,,fr,184.148.253.229,bhuot@sympatico.ca,15056324,000000123543256,3,4,,2
341349,27-FEB-12,26-FEB-12,Maurice,,en,208.82.90.1,emacneil@sympatico.ca,15057666,000000123535285,1,1,"There should have been more attention paid to some of the issues surrounding my problem such as the fact that Bell had connected my neighbour's line to my second pair because his line was damaged. When it was finally disconnected, my service dropped. I pay a lot of money every month to Bell and I am now thinking that I should look else where for my TV, Internet, Home Phone and wireless.",1
341350,27-FEB-12,26-FEB-12,Myriam,,fr,67.68.197.219,elvadelarosa@sympatico.ca,15057662,000000123537424,1,1,"Me donner des réponses précises. Le temps d'attente a été trop long, une heure. Donner une réponse concréte à une demande et ne pas raconter des mentries.",1
341351,27-FEB-12,25-FEB-12,Aaron,,en,70.29.111.254,ccolfe@sympatico.ca,15047236,000000123525385,4,4,,5
341352,27-FEB-12,26-FEB-12,Wassim,,fr,67.71.71.241,jacques.dupuis@sympatico.ca,15058760,000000123544706,5,5,,5
341353,27-FEB-12,26-FEB-12,Budala,,en,76.69.100.195,twalden@sympatico.ca,15063133,000000123536685,5,5,nothing,5
341354,27-FEB-12,26-FEB-12,Kevin,,en,184.145.34.184,cmcdougall@sympatico.ca,15056892,000000123539790,3,4,The problem got resolved but the communication between us was poor.  I had trouble understanding him (partly my phone) and felt like we were not on the same page.,4
341355,27-FEB-12,24-FEB-12,William,,en,174.88.161.120,touchki@bell.net,15044750,000000123494518,5,5,improve wait time to speak to a technician,5
341356,27-FEB-12,26-FEB-12,Jorge Alberto,,en,174.95.7.241,d_lrutherford@sympatico.ca,15057054,000000123542446,3,2,"Ensure that the representative has a thorough understanding of the English language.
He did not seem to understand what Iwas explaining .",3
341357,27-FEB-12,26-FEB-12,Elmer,,en,70.25.20.63,al.wright@sympatico.ca,15055760,000000123546114,4,4,"I thought the help was very good.  Because I needed to talk to two technical experts, one with Blackberry and one with my sympatico account, I had to repeat the issues involved.  But the problems were resolved.",5
341358,27-FEB-12,26-FEB-12,Jamila,,fr,70.48.124.193,gisele43@sympatico.ca,15058190,000000123541504,5,5,,5
341359,27-FEB-12,26-FEB-12,Karim,,fr,67.68.212.72,rpc1@sympatico.ca,15062006,000000123547813,5,5,,5
341360,27-FEB-12,26-FEB-12,Yazhini,,en,70.49.235.17,totooz@sympatico.ca,15063070,000000123540509,3,4,"My boyfriend Billy and I had a lot of trouble hearing the representative and we often had to say,""Slow down and repeat, or My computer is slow, just be patient and wait.""  I realize how frustrating it can be for a trained technician to work with people who are not trained.  When the technician took control of the computer things were resolved quickly.  It was a long session , but things were resolved and we are grateful for that.  Pam ",4
341361,27-FEB-12,23-FEB-12,Lamya,,en,70.51.97.156,tgawley@sympatico.ca,15030570,000000123476367,5,4,My service was supposed to be restarted when I returned home on the weekend.   However it is still not working.   I contacted Bell this am to be told there is no order and it will be another 2 days.  I am angry and disappointed with Bell today.....and I give you a poor rating.   Dawn Gawley,2
341362,27-FEB-12,25-FEB-12,Irving,,en,70.55.50.158,vanpatter007@sympatico.ca,15054950,000000123520992,5,5,"Given my not good experience earlier in the day with your tech ""help"" people, I fifured out for myself that I needed to temporarily relocate my computer so that the wireless modem's etherent cable was attached directly to my computer. My Bell tech on this call was great... very helpful and polite, and patient! Terrific! My IP address was reset, as you can tell by this transmission and all is well!  ",4
341363,25-FEB-12,24-FEB-12,Mario,,en,204.101.237.139,pdonne@sympatico.ca,15041886,000000123512612,1,1,Provided me with a solution to solve poor connectivity,2
341364,25-FEB-12,24-FEB-12,Roxanne,,en,207.219.69.241,sarah_ant@sympatico.ca,15043446,000000123494896,5,5,Nothing. Operator was very thorough.,5
341365,25-FEB-12,24-FEB-12,Karthika,,en,70.26.123.114,jjwett@sympatico.ca,15037968,000000123513406,4,4,I don't like to think that I am prejudice but I could hardly understand the prepresentative. You need to have personal that can talk better English.,4
341366,25-FEB-12,24-FEB-12,Katherine,,en,70.29.121.197,rodney002@sympatico.ca,15042942,000000123493823,4,3,,4
341367,25-FEB-12,24-FEB-12,Mohamed Taher,,fr,184.148.222.129,norman.ricard@sympatico.ca,15041396,000000123510540,4,4,,4
341368,25-FEB-12,24-FEB-12,Abderrahmane,,fr,74.12.244.152,paul.trudel@sympatico.ca,15041790,000000123494541,4,4,rien,5
341369,25-FEB-12,24-FEB-12,Florence,,en,207.164.79.56,j.stefanos@sympatico.ca,15037406,000000123498144,5,5,,5
341370,25-FEB-12,24-FEB-12,Cody,,en,64.229.112.112,a.larrett@sympatico.ca,15031914,000000123512973,5,5,Offer service at a lower price.,4
341371,25-FEB-12,24-FEB-12,G Benj,,en,76.68.101.176,kaecat@sympatico.ca,15038556,000000123510662,4,4,,4
341372,25-FEB-12,24-FEB-12,Fatma,,fr,70.29.218.157,richardlabonte_7@sympatico.ca,15042712,000000123493901,5,,Rien d'autres,4
341373,25-FEB-12,24-FEB-12,Nas,,en,184.147.135.128,drints@sympatico.ca,15035270,000000123503739,5,5,,4
341374,25-FEB-12,24-FEB-12,Partha,,en,70.31.56.106,diane.lloyd@sympatico.ca,15035036,000000123493084,2,1,"listen, pay attention to each call, stop doing the same thing over and over again expecting a different result",1
341375,25-FEB-12,24-FEB-12,Saber,,fr,65.92.30.79,larry.spickler@sympatico.ca,15039094,000000123500228,5,5,"rien de plus, je suis totalement satisfaite pour cet appel.",4
339828,23-FEB-12,21-FEB-12,Carrie,,en,74.15.44.42,l.harding@sympatico.ca,15001044,000000123425367,5,5,Carrie's service was great. At the time your computer response times were very slow so I was on the phone a long time. However Carrie handled it well.,5
339829,23-FEB-12,22-FEB-12,Marina,,fr,67.70.86.156,laurendeaumg@sympatico.ca,15013748,000000123454972,1,1,"Manque de connaissances pour installer des comptes d'entreprise correctement. Le superviseur n'a pas compris les enjeux techniques n'a été d'aucune utilité. Il m'a fallu avoir recours à d'autres conseillers qui ne travaillent pas pour Bell, mais qui connaissent mieux comment procéder.",1
339830,23-FEB-12,22-FEB-12,Mathew,,fr,76.67.171.210,paul.auclair@sympatico.ca,15015906,000000123461600,5,5,Tout a été fait,5
339831,23-FEB-12,22-FEB-12,Krutthiga,,en,70.53.221.252,imodundee@sympatico.ca,15012172,000000123450699,4,4,"Phone line was not very clear, some static in line",5
339832,23-FEB-12,22-FEB-12,Mohamed,,fr,76.69.235.50,michel.decelles019@sympatico.ca,15014988,000000123445305,4,2,"on m,a offert une réduction sur le prix de mon abonnement internet à partir du 24/02/12 seulement.
Pas de réduction de 10,00$ comme j'ai présentement

Ce n,est pas pour le 10,00$ mais pour le principe",
339833,23-FEB-12,22-FEB-12,Bobbie-Jo,,en,70.24.215.54,sjessa@sympatico.ca,15017386,000000123452854,4,3,"don;t keep a customer waiting on the phone for sooo long!",4
339834,23-FEB-12,21-FEB-12,Samatar,,en,70.30.86.68,brianhorst@sympatico.ca,14995430,000000123430914,1,1,"Two hrs on the ph no result, booked appt next day by tech between 8 and 12, no one showed, called Bell, everyone real nice and apologized, must be customer service class 101 or they are just used to saying sorry.Turned out nobody was ever booked to solve my problem even though I had a confirmation number. No one offered me any compensation for 6 hrs of waiting just Im sorry, Tech finally arrived at 2pm after I spoke with a supervisor. Turns out it was a problem at YOUR END not mine. Service just restored today at 10pm. Come on guys how tough can it be to put a system in place to insure I dont waste 6 hrs off work all because you cant follow up. Sorry doesnt cut it wheres my pay back for your mistake??? Rogers is now looking better for all my services in both my homes!!!",1
339835,23-FEB-12,21-FEB-12,Marc,,en,216.208.90.42,snyderducks@sympatico.ca,15005964,000000123415718,5,5,Nothing.,5
339836,23-FEB-12,22-FEB-12,Hana,,fr,68.171.64.133,denisetdebbie@sympatico.ca,15010426,000000123455504,4,3,"La représentante Hana a été excellente. C`est votre service et vos factures surprises.Je ne sais jamais quoi m attende de vous autres. Je trouve vos prix d internet sont loin d etre abornable. Tu parles a un il paie 25, un autre 30 et il en a jusqu`à 50 sa ne fait pas de sens. J ai jamais vu ca pas moyen d avoir un prix fixe avec Bell. J appele au moins a tout les 3 a 6 mois parcequ il a toujours quelque chose avec la facture. Je commence a etre tres frustrer. Je suis rendu tres impatiente quand il faut que j appele et sur la ligne de 30 a 45 minutes j ai pas juste ca a faire.
Une cliente tres insastifait.",2
339837,23-FEB-12,22-FEB-12,Juan Carlos,,en,174.95.212.68,frpopa@sympatico.ca,15011322,000000123448935,1,1,Stop the lying.  All answers were artificial and inaccurate.,1
339838,23-FEB-12,22-FEB-12,Brendan,,en,74.14.42.154,mk.taylor@sympatico.ca,15015162,000000123450257,5,5,He did everything that he thought of and I asked.  He was excellent.  It was customer service at it/s best. ,5
339839,23-FEB-12,22-FEB-12,William,,en,70.24.155.130,mcmurdocarvings@sympatico.ca,15014758,000000123464579,2,1,she really did not know what she was doing I was getting error messages on my email account through bell.net your company she wanted me to set up my account on yahoo because she knew how to use that program. does she not work for bell. anyway the problem is still here. she gave me a phone number to call to see if it could be resolved and the number does not work. by that time I was fed up with the whole thing and really you should not need to plan your day around phoning sympatico for assisstance. it is always such a run around. it starts with emilly and goes straight down hill from there.,2
339840,23-FEB-12,22-FEB-12,Luis,,en,184.145.109.138,hpies@sympatico.ca,15012072,000000123455434,3,,"I spent way too much time on hold, at least 10 minutes the first time then again for a number of minutes and then once more for a total of 3 or 4 times while things were being checked into. Not good at all.",3
339841,23-FEB-12,22-FEB-12,Nora,,en,69.157.22.242,amclaughlin@sympatico.ca,15008390,000000123442731,5,5,Nothing! The two concerns I had were getting my email backe to where it had been and understanding what had created the issues. Both these concerns were addressed. Thank you.,5
339842,23-FEB-12,18-FEB-12,Maria,,en,142.214.199.44,dennis.marchetti@sympatico.ca,14966336,000000123369184,3,3,Not make me wait for 3 days for my internet to be repaired.,3
339843,23-FEB-12,21-JAN-12,Ibtissem,,fr,65.92.216.126,ferick@sympatico.ca,14690112,000000122732081,2,1,"la solution proposé par votre employé n'a pas réglé du tout mon problème.J'ai reçu par la poste un transfo DC pour mon routeur bell.Après installation du transfo,j'avais toujours le même problème:perte totale du service.",3
339844,23-FEB-12,04-FEB-12,Naveen,,en,65.93.45.198,echilds1@bell.net,14854990,000000123066340,5,5,,
339845,23-FEB-12,22-FEB-12,Moses,,en,74.14.45.229,vasso23@sympatico.ca,15018300,000000123442757,5,5,,5
339846,23-FEB-12,22-FEB-12,Chenara,,en,69.157.42.166,mmcard@bell.net,15015188,000000123452019,5,5,Charge less for internet service!,4
339847,23-FEB-12,22-FEB-12,Faouzia,,fr,70.48.126.42,slalande5@sympatico.ca,15017402,000000123458656,4,4,,4
339848,24-FEB-12,23-FEB-12,Ajay,,en,70.26.76.241,machaudri@bell.net,15026220,000000123479670,4,4,,5
339849,24-FEB-12,23-FEB-12,Mike,,en,70.49.99.32,gnovielli@sympatico.ca,15023288,000000123483575,5,4,"I,seldom use my compiuter,for I am a senior,81 to be exact .I use it for some E-Mail & some songs,a little more of lower price would have been much appreciated.. Thank You..",5
339850,24-FEB-12,23-FEB-12,Pierre,,fr,174.93.221.184,michel.devault@sympatico.ca,15027002,000000123477512,4,4,,5
339851,24-FEB-12,23-FEB-12,David,,en,74.12.81.216,john.yeghouchian@bell.net,15024744,000000123476581,5,3,Closer Bell internet connection for improved speed and stability then the existing one which is located several Kilometeres away.,4
339852,24-FEB-12,23-FEB-12,Maria,,en,174.91.30.200,den009@sympatico.ca,15021738,000000123470245,4,4,More detailed explanation.,4
339853,24-FEB-12,23-FEB-12,Ahmed,,fr,69.196.22.163,josee-houle@sympatico.ca,15024814,000000123481818,4,5,Le seul problème que nous avons eu était un peu la langue. ,5
339854,24-FEB-12,23-FEB-12,Kanni,,en,184.144.67.207,bmcgreish@bell.net,15020312,000000123490603,3,3,My printer is not connected to my wireless network,3
339855,24-FEB-12,23-FEB-12,Yassine,,fr,70.51.7.114,damien.denise587@bell.net,15021448,000000123478308,4,4,,5
339856,24-FEB-12,22-FEB-12,Gabriela,,en,50.101.76.75,suesjustducky@sympatico.ca,15017700,000000123452256,5,5,nothing,5
340333,25-FEB-12,23-FEB-12,Vineet,,en,70.49.1.25,dale.okum@sympatico.ca,15021426,000000123486546,3,3,"I realize Outlook email isn't Bell email. However, it is your internet service and when asked for help to set up an account in Outlook the answer was no. It is difficult to set up when there are certain POP / STPM infowhen you aren't completely knowledgeable in this technology. A bit disappointed in that....otherwise it was fine.",4
340334,25-FEB-12,24-FEB-12,Med Karim,,fr,174.91.233.136,bernier.jude@sympatico.ca,15033038,000000123505451,5,5,Rien,5
340335,25-FEB-12,22-FEB-12,Carlton,,en,69.159.69.204,m_foster@sympatico.ca,15014248,000000123451058,5,4,Nothing,5
340336,25-FEB-12,24-FEB-12,Iris,,en,70.52.174.96,bcampbell_327@bell.net,15032942,000000123508304,4,5,,5
340337,25-FEB-12,24-FEB-12,Mudilyar,,en,76.71.28.233,back.wards@sympatico.ca,15032834,000000123492486,4,4,Isentify why the Internet was not getting to modem.  The solution of resetting the modem resulted in the loss of the wireless connection to my printers and touch pad.  I now have to get someone who knows more about PC to come and restore all the wireless connections,4
340338,25-FEB-12,24-FEB-12,Mounira,,fr,70.29.248.97,vladan.design@sympatico.ca,15045038,000000123501525,2,3,Avoir des représentants qui comprennent ce que les clients vivent. Et surtout être davantage compréhensif avec leur vieux client (plus de 10 ans chez Bell),2
340339,25-FEB-12,24-FEB-12,Mohamed Amine,,fr,70.55.134.69,gisle.prvost@sympatico.ca,15036518,000000123506608,5,5,"Rien de mieux, votre agent a été courtois, efficace et très convaincant",5
340340,25-FEB-12,24-FEB-12,Karla,,en,70.26.133.112,emilhein@sympatico.ca,15035584,000000123502559,4,4,,4
340341,25-FEB-12,24-FEB-12,Harathi,,en,70.54.115.2,gtx70@sympatico.ca,15036744,000000123505160,4,4,,5
340342,25-FEB-12,24-FEB-12,Jordan,,en,74.14.150.163,bevmcneil@sympatico.ca,15033096,000000123507510,4,4,"technician very helpful, but not particularly personable - no chatting at all.",3
340343,25-FEB-12,24-FEB-12,Jordan,,en,67.70.45.186,dscowan5@sympatico.ca,15035298,000000123514481,5,5,,5
340344,25-FEB-12,24-FEB-12,Sravan Kumar,,en,174.94.57.134,normh2008@sympatico.ca,15041414,000000123516773,5,4,,4
340345,25-FEB-12,23-FEB-12,Gerry,,en,184.145.32.95,dan.marinescu@sympatico.ca,15021460,000000123486078,3,3,,3
340346,26-FEB-12,24-FEB-12,Edgar,,en,70.31.113.202,dorisern@bell.net,15035208,000000123500874,5,2,"put my bill back to what it was as i told you i am not a heavey user;
put it back to what it was please ;",
340347,26-FEB-12,25-FEB-12,Mireille,,en,174.89.100.205,bruce.bryan37@sympatico.ca,15046962,000000123533603,5,5,,5
340348,26-FEB-12,24-FEB-12,Maxime,,en,174.91.75.35,mapmac@sympatico.ca,15039948,000000123494161,5,5,,5
340349,26-FEB-12,23-FEB-12,Nicholas,,fr,76.71.225.20,pmarta@sympatico.ca,15028378,000000123468347,4,5,,5
340350,26-FEB-12,25-FEB-12,David,,en,70.26.42.155,tlfe_weeden@bell.net,15054704,000000123530637,4,4,Quality of audio had trouble hearing the service rep.,5
340351,26-FEB-12,25-FEB-12,Manoj Sandra,,en,174.93.114.198,robert.russell2@sympatico.ca,15053330,000000123518811,5,5,I did have a little difficulty understanding Manoj sometimes,5
340352,26-FEB-12,25-FEB-12,James,,en,184.147.38.141,ian.howes2@sympatico.ca,15049494,000000123528880,5,5,,5
340353,26-FEB-12,23-FEB-12,Mary ruksana,,en,65.92.114.227,begmah@sympatico.ca,15020084,000000123477247,5,5,Wave the increase for moving to the fibre optic option at same speed.  ,4
340354,26-FEB-12,25-FEB-12,Youssef,,fr,70.29.193.160,jlafontaine000@sympatico.ca,15050036,000000123530651,5,5,rien,5
340355,26-FEB-12,21-FEB-12,Mukendi,,fr,67.68.92.42,giray@bell.net,14998461,000000123421118,5,5,,5
340356,26-FEB-12,20-FEB-12,Mehdi,,fr,70.31.227.249,syl.bourdon@sympatico.ca,14992310,000000123411057,5,5,,4
340357,26-FEB-12,24-FEB-12,Karthika,,en,184.146.160.184,jacqueline.b@sympatico.ca,15037466,000000123516567,4,3,,3
340358,27-FEB-12,26-FEB-12,Zishan,,en,70.49.173.56,black.ruth@sympatico.ca,15056368,000000123543064,2,1,,3
340359,27-FEB-12,25-FEB-12,Lotfi,,fr,76.64.115.238,pierrette.raiche@sympatico.ca,15052806,000000123528177,5,5,,5
340360,27-FEB-12,26-FEB-12,Jeanette,,fr,67.68.197.219,elvadelarosa@sympatico.ca,15057664,000000123538635,1,1,Écouter attentivement les demandes des clients. ëtre honete et donner des réponses claires. Je n'ai pa eu ce que j'avais demandé. Le courrier de confirmation ne reflète pas l'ensemble de la demande. Alors il rapeler encore et encore. Il serait mieux de ne plus faire affaire avec vous. ,1
340361,27-FEB-12,26-FEB-12,Brendan,,en,65.93.151.194,walter.jadro@sympatico.ca,15063294,000000123537191,4,4,"Communicate repairs to the concerns pro-actively instead of re-actively.
eg. Power setting on modem, farther away requires higher setting.",4
340362,27-FEB-12,26-FEB-12,Adnen,,fr,65.93.168.183,suzanne.kerouac@sympatico.ca,15062740,000000123537368,5,2,"Rien d'autre: nous n'avons pas pu résoudre le problème qui, selon votre représentant, relève de mon ordinateur. Je dois voir un technicien.
Merci des explications de votre représentant. ",5
340363,27-FEB-12,26-FEB-12,Brendan,,en,184.146.115.171,d.teskey@sympatico.ca,15057032,000000123542117,4,3,"your tech needs a little more training on e-mail software to completely help me.
He was very helpful tho.",4
340364,27-FEB-12,26-FEB-12,Aleem,,en,64.229.67.214,tcmasse@sympatico.ca,15062878,000000123539530,5,5,"Keep up the good job, very friendly and knowledgable....  Thanks for your support",5
340365,27-FEB-12,26-FEB-12,Mark,,en,70.24.206.114,alankozlowski@sympatico.ca,15055782,000000123539839,4,4,"Followed-up with an eamil summarizing the the outcome of the request in change for internet service; IE highlighting features & cost of Fibe 7",4
340366,27-FEB-12,24-FEB-12,Alberto,,en,65.95.81.160,larry.ogden@sympatico.ca,15039092,000000123498821,5,4,Everything was fine.,4
340367,24-FEB-12,22-FEB-12,Moises,,en,70.50.90.46,sandra.wong-dyal@sympatico.ca,15017018,000000123462689,5,5,I have no concerns,5
340368,25-FEB-12,24-FEB-12,Brendan,,en,64.231.248.132,pkrysma@sympatico.ca,15042134,000000123500170,5,5,,5
340369,25-FEB-12,21-FEB-12,Duncan,,en,74.15.38.229,tammiss@bell.net,15006454,000000123423443,5,5,,5
340370,25-FEB-12,24-FEB-12,David,,en,74.14.221.53,robbarnett@sympatico.ca,15042852,000000123505307,1,1,"one hr 45 min later i hung up being very pissed :(  i did finally talk to Dave who fixed my problem with a simple reset of my password which is what i orginaly wanted to do:) so thank you to Dave, fire everone else that works there they are absolutley useless they are a total waste of your money ",1
340371,25-FEB-12,24-FEB-12,Frank,,en,76.69.20.234,bonnie2007@sympatico.ca,15033320,000000123516546,1,1,Put English speaking reps on the phone -I was so frustrated trying to understand what he was saying - I have a hearing problem & wear hearing aids - he seemed annoyed that I was asking him to repeat,1
340372,25-FEB-12,24-FEB-12,Michael,,en,174.92.65.153,ddyoung@sympatico.ca,15034808,000000123500661,3,4,"Explanation could have been briefer.  Too much time is spent in stating the obvious.  By now we expect that converstations will be recorded, so a simple statement is all that is required",4
340838,25-FEB-12,22-FEB-12,Tabatha,,en,174.91.43.193,lbossin@sympatico.ca,15013788,000000123442295,5,5,,4
340839,25-FEB-12,24-FEB-12,Srinivas,,en,76.70.73.72,baalky@sympatico.ca,15032826,000000123503882,4,2,"The problem was NOT resolved.  While speaking with the technician, he advised me that he had just received a notice that my internet might be down for a couple of days..... I should be compensated 2 days for this on my invoice.  The reason I request this is that this is the 2nd time I call within 2 weeks.  Not acceptable...... ",4
340840,25-FEB-12,24-FEB-12,Faouzia,,fr,70.53.133.15,gillgaston@sympatico.ca,15036478,000000123496131,5,4,,5
340841,25-FEB-12,24-FEB-12,Justin,,en,184.147.192.12,tactics@sympatico.ca,15044376,000000123497016,2,,reference fax to Investigations.  The one thing to do now is to clearly determine what your billing will be and if it will be as promised.,4
340842,25-FEB-12,24-FEB-12,Iris,,en,70.51.91.156,blackbirds2@sympatico.ca,15033208,000000123511113,4,4,,4
340843,25-FEB-12,24-FEB-12,Cristian,,en,76.68.14.201,gpiazza@sympatico.ca,15036642,000000123494922,5,4,"I am still hesitant at this time because the issue I have been having has been going on for sometime now. Everytime Bell Mail needs to update this issue occurs. I was told that this is a Microsoft problem and it affecys not only Bell mail but Yahoo, Hotmail, Facebook, etc. But I have a Hotmail account and this issue has never occured on this account. So I am somewhar sceptic. If this continues, I will probably keep my Hotmail account and cancel the Bell Mail.",3
340844,25-FEB-12,24-FEB-12,Judith,,en,65.92.79.79,horatiu@sympatico.ca,15037104,000000123512200,1,1,more qualified people.,1
340845,25-FEB-12,24-FEB-12,Felix,,en,184.145.110.196,jkennethwood@bell.net,15037978,000000123492503,3,3,"The young woman who answered did her best and managed to cobble together a solution. The problem is not hers, it's Bell's. Your instructions for creating a group in Bell Mail do not work. There is no place on any menu for creating a new group. Your rep suggested I use Categories instead.",3
340846,25-FEB-12,24-FEB-12,Anne,,en,174.93.83.86,kenche0820@bell.net,15038744,000000123499996,3,4,Don't give a big sign in from of client,3
340847,25-FEB-12,23-FEB-12,Abdul,,en,184.145.29.207,j.george@sympatico.ca,15023968,000000123487725,5,5,"HI ; NOTHING ELSE, I WAS VERY PLEASED WITH THE SERVICE I GOT, FROM THE TECH ABDUL.
AND EVERY ONE ELSE THAT HELPED ME .
THANK YOU ONCE AGAIN.
             JUDY
",5
340848,25-FEB-12,24-FEB-12,Sana,,fr,174.89.225.8,lmvenne@bell.net,15039482,000000123492568,3,3,"Nous transfèré au Québec le plus rapidement possible car je n'ai pas juste ça a faire attendre au téléphone  Moi.La bas en Tunisie je vois que l'on peux pas faire grand chose pour nous De toute façon on finis toujours à nous retournée au Québec ou dans les environs .Merci de m'avoir lu, Je verrai si le service est mieux et si mon internet est plus Rapide et moins cher Bye Sana ",
340849,25-FEB-12,23-FEB-12,Andre-Emilie,,en,70.31.224.202,d.petryk@sympatico.ca,15021378,000000123473768,4,4,,2
340850,25-FEB-12,24-FEB-12,Alexander,,en,69.156.93.17,don.stone056@sympatico.ca,15035182,000000123497747,5,5,ABSOLUTELY NOTHING.  MOST CONGENIAL PERSON TO BE TROUBLE SHOOTING.,5
340851,25-FEB-12,24-FEB-12,Orlando,,en,65.93.167.173,charwood@sympatico.ca,15034004,000000123501189,4,4,Given me a Canadian version  of Orlando,4
340852,25-FEB-12,24-FEB-12,Leni,,en,65.93.196.156,planetaccess@sympatico.ca,15042142,000000123496023,5,5,N/A,5
340853,25-FEB-12,24-FEB-12,Tejaswvi,,en,76.70.88.25,villes@sympatico.ca,15044984,000000123497011,5,5,Nothing,5
340854,25-FEB-12,24-FEB-12,Philip,,en,76.68.54.199,w.dominick@bell.net,15045062,000000123504752,5,5,,5
340855,25-FEB-12,24-FEB-12,Justin,,en,76.66.84.64,kgilchrist@sympatico.ca,15038804,000000123495694,4,4,"Experience with this person was good and helpful and in no way responsible for my feelings re this issue, however, I didn't feel it appropriate that I should have to call again due to errors made by your services which could have been rectified by taking a little more time and attention to detail.(first time - charges added that had been already discussed and removed)
1) incorrect amount provided in quote by someone in Loyalty Dept-  quote provided was $31.95 (not an amount even available for my services according to this call and increase of Jan not incl -why not when contacted at end of Dec - this should have been incl in any quotes provided
2) incorrect confirmation # provided (belonged to another person with competely different issue)

Would suggest that clients would be willing to spend an extra minute or two to quarantee correct $$ and information provided the first time.",3
340856,25-FEB-12,24-FEB-12,Jean,,en,70.24.210.126,walter.campoli@sympatico.ca,15045100,000000123493427,5,5,,4
340857,25-FEB-12,24-FEB-12,Nisha,,en,174.88.212.17,zeph.gaudreault@sympatico.ca,15045540,000000123504301,5,5,"faster internet 
its so slow
",5
340858,25-FEB-12,25-FEB-12,Catherine,,en,70.50.152.93,mkarir@sympatico.ca,15040820,000000123517168,4,4,get out of telephone business faster and into entertainment!,5
340859,26-FEB-12,24-FEB-12,Mario,,en,70.49.45.84,abdul.wahid27@sympatico.ca,15031974,000000123510067,5,5,your representative was very polite and very knowlagable person too.,5
340860,26-FEB-12,25-FEB-12,Chat,,en,174.89.30.169,malcolm.brew@sympatico.ca,15051224,000000123531502,3,4,"I don't want to be rude,or put any blame on the Rep,but I found that I had to ask the rep to repeate themselves quite a few times because I could not understand what they were asking.",4
340861,26-FEB-12,25-FEB-12,Selim,,fr,74.14.204.64,bilopel@sympatico.ca,15046732,000000123518436,5,5,,5
340862,26-FEB-12,25-FEB-12,Thorat,,en,174.95.138.54,paul.weir@sympatico.ca,15052600,000000123523914,5,5,,5
340863,26-FEB-12,25-FEB-12,Sriram,,en,184.151.63.157,saxon1@bell.net,15053680,000000123533697,2,1,Couldn't understand support person.... Still have no internet,2
340864,26-FEB-12,25-FEB-12,Josh,,en,50.101.252.115,mclellan.belle@sympatico.ca,15051626,000000123531379,4,5,Nothing to improve. Where ever my latest help was out of I found it refreshing to talk to someone who could speak English.,5
340865,26-FEB-12,24-FEB-12,Edgardo,,en,184.144.235.154,jleskiw@bell.net,15037994,000000123498880,5,5,,5
340866,26-FEB-12,25-FEB-12,Rym,,fr,70.29.136.41,sylalain@sympatico.ca,15054418,000000123522443,3,1,etre plus qualifié ,2
340867,26-FEB-12,25-FEB-12,Sonia,,fr,69.159.134.36,geraldasselin@sympatico.ca,15049016,000000123517651,4,2,Lorsque j'ai debrancher le cable j'ai perdu le wireless immédiatement.,4
340868,26-FEB-12,25-FEB-12,Rahali,,fr,69.159.134.36,geraldasselin@sympatico.ca,15049018,000000123517788,5,5,Rien d'autre.,5
340869,26-FEB-12,25-FEB-12,Med Ramzi,,en,70.49.73.230,ermozart@bell.net,15048506,000000123532697,4,4,Increase fibre availability in all West of Montreal.,5
340870,26-FEB-12,25-FEB-12,Walid,,fr,65.92.87.89,r.cantin@sympatico.ca,15052972,000000123527133,5,5,,5
341376,25-FEB-12,24-FEB-12,Monica,,en,70.26.173.84,highpressure@sympatico.ca,15037028,000000123496414,4,4,"Monica solved my issue, and corrected the problem. Thank you Monica.",3
341377,25-FEB-12,24-FEB-12,Mohamed,,fr,70.48.3.245,pitco76@bell.net,15042116,000000123500419,1,1,Aucune empathie à mon problème.,
341378,25-FEB-12,23-FEB-12,Elmer,,en,50.101.168.119,kdb@sympatico.ca,15025170,000000123490375,5,5,Direct access to technical support~voice system can be frustrating when you are trying to resolve an issue,4
341379,25-FEB-12,24-FEB-12,Imed,,fr,65.94.211.188,normand.rice@sympatico.ca,15041398,000000123516538,5,4,Simplifier le nombre outil de travail quand vous engager des étudiants en  espace Bell vu leurs manque expérience pour évité les erreurs et la frustration des clients à la réception de leurs facture. ,4
341380,25-FEB-12,24-FEB-12,Sana,,fr,70.55.183.68,judith040@sympatico.ca,15038424,000000123492144,1,2,"A cause du décès de mon beau-père, nous avons dû rentrer d'Afrique d'urgence. Je demandais la reprise de notre téléphonie le plus rapidement possible. On me répondit que ça irait au lundi matin (appel placé dès l'ouverture de vos bureaux le vendredi matin). Inacceptable dans un cas aussi urgent. J'ai demandé de parler à un superviseur qui m'a dit que le mieux qui pouvait être fait serait le samedi matin....pas fameux!!!... J'ai raccroché frustré pour finalement découvrir une heure plus tard que le service avait été raccordé... Aucune raison donnée...aucun avis communiqué...c'est seulement lorsque le téléphone a sonné que nous avons réalisé que le service était rebranché....on était soudainement passer de quelques jours à une simple heure....Dans les circonstances présentes, ça aurait fait du bien d'entendre quelqu'un nous dire, 'nous allons tout faire pour vous rendre service...au lieu de parler de délais insurmontables auxquels nous ne croyons pas...",2
341381,25-FEB-12,24-FEB-12,Edwitch,,en,184.146.134.203,johnbossio7@bell.net,15038218,000000123509855,5,5,Nothing,5
341382,25-FEB-12,24-FEB-12,Rym,,fr,174.89.77.155,c_poirier@bell.net,15033614,000000123503409,3,3,la technicienne n'a pas échangé suffisammentet a fait ainsi disparaître des informations qui s'avéraient tout à fait utiles pour moitelles boite de contact + autres éléments ,4
341383,25-FEB-12,24-FEB-12,Diaraye,,fr,69.159.52.155,pcasutt@bell.net,15041866,000000123492883,3,3,"1)Voici le message que mon compte bell.net affiche lorsque j'ai ouvert votre message:
""Nos filtres SmartScreen ont identifié ce message comme étant suspect."" 
Ce n'est pas sérieux: tout mon équipement provient du Bell !.... 
2)La visite d'un technicien qui est venu réparer la connexion Internet après que ma ligne téléphonique ait été réparée 4 jours auparavant (en novembre 2011) m'a dit que les pannes  (de 5 à 10 à l'heure à mon domicile !) étaient dues à un ""serveur"" qui se trouvait trop loin de mon domicile et qu'il était lui-même embarrassé d'avoir à travailler avec du matériel aussi peu performant.
3) Pourquoi n'informez-vous pas vos clients que leur ""package de rabais"" arrive à sa fin -mon ""package"" Internet finit en février, celui du téléphone en mars... il n'y a aucune logique.
4) À tous les 2-3 mois, je passe plus d'une heure à écouter les options de ""votre Emilie"", à attendre qu'une personne qui sait de quoi elle parle me réponde, et enfin à plaider ma cause de client non-satisfait.
5) Je prends énormément de temps à remplir ce genre de questionnaire, apres une clientèle de plus de 40 ans avec Bell, parce que j'espère que Bell peut faire mieux. Ne souriez pas: le pire des clients ne se plaint pas: il va ailleurs sans rien vous dire.
6) Finalement, votre préposée a été très réceptive à ma plainte globale et je la remercie de sa compréhension et sa patience. Très polie et articulée.
et 7): 
Vos factures montrent plus de rabais que de services; or, ce ne sont pas des rabais de 2, 5 ou 10 dollars que j'achète à Bell, se sont des services. De plus, la lecture des factures mensuelles est un supplice, tellement vous y mélanger rabais et termes techniques - on n'arrive plus à voir en un coup d'oeil ce qu'on a acheté... 
""Les Indiens communiquaient avec des signaux de fumée et ils arrivaient à se comprendre."" 
 ",2
341384,25-FEB-12,24-FEB-12,Levy,,fr,174.92.175.135,martin.halle@bell.net,15040200,000000123512534,4,4,,3
341385,25-FEB-12,24-FEB-12,Bettaib,,fr,70.30.152.226,brent.kristine@bell.net,15033420,000000123510989,5,5,,4
341386,25-FEB-12,24-FEB-12,Diana,,en,70.54.114.196,cprocks@bell.net,15034398,000000123507617,5,5,"Nothing could be improved Diana helped me out the best I have ever been helped by bell in 33 years. If only I spoke to her Nov. 2010. I would recommend Diana at bell, your lucky she really knows what & how to help a customer.",5
341387,25-FEB-12,24-FEB-12,Mark,,en,69.156.31.204,bgilles8@sympatico.ca,15033104,000000123511053,5,4,"my problem was my new bell mobility cell
Phone---I was cut off for out-going callls 
Without notice and no bill to refer to.
When  I tried to reach someone to help
They indicated that they could not  untill I
Paid the bill--not even one days grace.
I do not use on-line payment service and 
My only option was Visa  other than that.
I found that unacceptable.  Hours were spent 
On my part trying to resolve a situation created
By Bell (no bill mailed or texted to me ) before
My service was cut off.",3
341388,25-FEB-12,22-FEB-12,Sofiene,,fr,65.92.28.61,jacqueslto@sympatico.ca,15012344,000000123462084,4,5,,5
341389,26-FEB-12,25-FEB-12,Mukendi,,en,69.158.92.196,nurulhuda@sympatico.ca,15052384,000000123518797,5,5,keep it up,5
341390,27-FEB-12,23-FEB-12,Ivan,,en,204.101.237.139,andrew.borden@sympatico.ca,15019560,000000123471697,1,1,Giving out proper info the not gave the wrong tracking number ,1
341391,28-FEB-12,26-FEB-12,Roy,,en,174.88.1.76,reedside@sympatico.ca,15061730,000000123547642,4,4,,4
341392,28-FEB-12,27-FEB-12,David,,en,70.24.94.201,dlawrence1@sympatico.ca,15066008,000000123555484,5,4,,4
341393,28-FEB-12,27-FEB-12,Serina,,en,74.14.183.185,eramos@sympatico.ca,15066384,000000123549114,5,5,,2
341394,28-FEB-12,27-FEB-12,Murali,,en,70.55.66.184,rentacar@sympatico.ca,15071022,000000123553073,5,5,,4
341395,28-FEB-12,27-FEB-12,Gilberto Jose,,en,69.157.50.183,topline3@bell.net,15072476,000000123560922,5,5,all was excellent,5
341396,28-FEB-12,27-FEB-12,Hela,,fr,70.30.178.167,auclair833@sympatico.ca,15064380,000000123550458,3,2,instaurer Internet illimitée comme je possêde dans une autre maison,3
341397,28-FEB-12,13-JAN-11,Adarsh,,en,70.26.5.26,johnm.duggan@sympatico.ca,10658283,000000114366029,5,5,"can't think of anything
so am I thoughtless?",5
341398,28-FEB-12,27-FEB-12,Amine,,fr,184.144.236.235,primeau.marie.lou@sympatico.ca,15070746,000000123566846,5,5,,5
341399,28-FEB-12,27-FEB-12,Denys,,en,174.95.51.63,ameera.a@sympatico.ca,15064110,000000123558696,2,2,I have no complaint about the service. My complaint is about the Wireless system it works on & off never worked properly on continuous basis. I would like to see my wireless work.,3
339857,24-FEB-12,24-FEB-12,Tarek,,fr,65.93.48.158,fartacho@sympatico.ca,15022576,000000123491038,1,2,Me mettre en contact avec quelqu'un capable de recevoir et donner une suite a la plainte plutôt que de me donner un numero de fax!!!!!!!!,2
339858,24-FEB-12,23-FEB-12,Joseph,,en,76.69.22.117,yspence@bell.net,15031452,000000123485320,5,5,All was done accordingly and good explanation and the problem was resolved.  ,5
339859,24-FEB-12,20-FEB-12,Mehdi,,fr,67.68.208.159,gaucler@sympatico.ca,14985086,000000123402848,4,4,"Accorder un credit pour la charge de $60 le mois  dernier pour utilisaton en trop de l'internet car jamais Bell avait souligné , porté à mon attention une telle surcharge. Pour $10 seulement mensuel qui plus que double le volume de données que je peux maintenant recevoir. Ce plan pour $10 seulement aurait du être applqué rétroactivement ",3
339860,24-FEB-12,22-FEB-12,Priyanka,,en,69.157.54.89,kenmare8@sympatico.ca,15013408,000000123444551,3,4,The part not working was the power cord.  I originally phoned about it on Jan.27 and spoke to 2 ladies .  I was told the part would be shipped within 3 to 4 days.  When I phoned on Feb. 22nd it was my 5th call to Bell (which included the executive offices) so  cannot blame Priyanka for the delay.  So needless to say I am not too happy with the Bell at the moment. Anyway it was finally resolved with the arrival of the part on Feb 23rd. So I am now back on line.,3
339861,24-FEB-12,23-FEB-12,Abir,,fr,67.68.248.244,plante.kamal@sympatico.ca,15028370,000000123481897,5,4,,5
339862,24-FEB-12,23-FEB-12,Allan,,en,70.24.95.183,nrakos@sympatico.ca,15027742,000000123488646,3,4,,3
339863,24-FEB-12,27-JAN-12,Emmanuelle,,en,69.157.54.89,kenmare8@sympatico.ca,14763370,000000122872442,1,1,"I also spoke without person called George who promised the part would be shipped within 3 to 4 days.  I also phone again and spoke to someone named Tara on Feb.8th who checked and found out the order never went through.  She also promised that the part would be shipped within 3 to 4 days, which did not happen. Anyway as you know I did receive it on Feb.23rd and I am back on the internet now.",3
339864,24-FEB-12,23-FEB-12,Emmanuel,,en,70.53.29.79,linda.wemp@sympatico.ca,15025770,000000123482337,4,4,had a little trouble understanding-- very thick accent but very polite man,4
339865,24-FEB-12,16-FEB-12,Dilli,,en,184.151.63.158,theambeaus@sympatico.ca,14937116,000000123310702,1,1,See previous submission of Feb.15/12.  Also reps. couldn't find my account even after I supplied my account nbr. After spending 2hrs. and 50mins. on the phone on Feb.16//12 with my problem still unsolved I terminated the call. ,2
339866,24-FEB-12,23-FEB-12,Hugo,,en,70.53.231.141,john.rooke@bell.net,15024732,000000123490709,5,5,,4
339867,24-FEB-12,23-FEB-12,Nidhal,,fr,174.92.192.230,andre.marot@sympatico.ca,15019536,000000123471253,5,4,,4
339868,24-FEB-12,23-FEB-12,Adnen,,fr,174.94.113.47,boivin.maurice@sympatico.ca,15020348,000000123470883,3,1,ENTRÉ DANS MON ORTI.POUR VOIR LE PROBLÈME.,3
339869,24-FEB-12,22-FEB-12,Sabha,,en,174.91.61.220,rogerpetersen@sympatico.ca,15016746,000000123454501,5,5,"I just whished I had called you first.
It would have saved me much grief.
I have put your 1 800 number in my file and if there is another time I need help I will call you.Thanks",5
339870,24-FEB-12,23-FEB-12,Elizabeth,,en,64.229.148.57,vhawk@sympatico.ca,15031062,000000123482208,5,5,"None,I was guided through in a very professional manor.And your question below,I recomend bell often,mainly because of the service I recieve.",5
339871,24-FEB-12,23-FEB-12,Nejla,,fr,70.51.174.72,pierrette.joly078@sympatico.ca,15028306,000000123470674,5,5,,5
339872,24-FEB-12,21-FEB-12,Med Ali,,fr,184.145.173.95,beaudinmc@bell.net,14995020,000000123420872,5,4,,5
339873,24-FEB-12,22-FEB-12,Osman,,fr,70.51.141.171,chatou72@bell.net,15009664,000000123443081,4,4,,4
339874,24-FEB-12,23-FEB-12,Julie,,en,65.95.91.146,carol.williams@bell.net,15020686,000000123485061,3,2,,1
339875,24-FEB-12,23-FEB-12,Akrem,,fr,70.48.220.111,hgunn@bell.net,15023660,000000123486697,5,5,"Il aurait été difficile de faire plus, même moi qui a certaines connaissances ,ne m'était aperçu que j'avais un mauvais signal.

merci pour tous.",5
339876,24-FEB-12,19-FEB-12,Harathi,,en,64.231.153.100,cjohnston9@sympatico.ca,14974834,000000123389862,3,3,"The telephone service was very good and a technician promptly dispatched for the next day.  Technician arrived 4 hours early, resolved issue temporarily (the problem recurred 2 hours later) then advised I contact Bell to schedule further service!",3
339877,24-FEB-12,23-FEB-12,Amy,,en,174.95.23.231,franlieberman@sympatico.ca,15022832,000000123471985,3,3,"Since it took 2 days,I think it would have been better to finish in 1 day or 1 call.",4
339878,24-FEB-12,24-FEB-12,Ronald,,en,76.64.48.68,storeybook82@sympatico.ca,15030220,000000123491077,4,4,,3
339879,24-FEB-12,21-FEB-12,P Senthil,,en,184.144.8.20,kevin.fox@bell.net,15000796,000000123420974,5,4,,4
339880,24-FEB-12,23-FEB-12,Patricia,,en,65.92.111.27,ybak@sympatico.ca,15031404,000000123482425,4,4,good enough,4
339881,24-FEB-12,23-FEB-12,Mohamed,,fr,174.95.112.149,clyomartin@sympatico.ca,15021162,000000123470764,5,4,,5
339882,24-FEB-12,23-FEB-12,Ayesha,,en,70.31.57.35,james.brooks@sympatico.ca,15024080,000000123484800,5,4,,5
339883,24-FEB-12,16-FEB-12,Yazhini,,en,184.151.63.204,itsbet@bell.net,14943168,000000123316489,1,1,"you could have got back to me instead of leaving me on hold for forty five minutes,after waiting that long I hung up..",1
339884,24-FEB-12,23-FEB-12,Silvia,,en,76.69.16.45,patjas@bell.net,15027980,000000123478936,5,5,Keep up the excellent work.,5
339885,24-FEB-12,21-FEB-12,Karen,,en,69.158.172.148,suzanne.langlois@sympatico.ca,15006342,000000123414725,4,3,when the technicians did check on the email status they changed my password - now I can't get it to accept my password.. and the annoying pop up log-in window does not disappear!!!!,4
339886,24-FEB-12,23-FEB-12,Sukumar,,en,174.93.164.33,pasampson@sympatico.ca,15027926,000000123485570,1,2,"I called to report that my email had STOPPED working, although my internet connection was. Rather than concentrating on seeing why this had happened in the system, Sukumar immediately needed to change things on my system, and wanted me to unplug my setup so that he could further test MY system. In the end, he finally discovered that there was a problem with MSN and NOT my computer. In the meantime, I had wasted 45 minutes of my time without resolving the problem. I could have been doing something constructive instead of trying different things, like changing the color of my ceiling. It should have been apparent to him that there was not something wrong with my computer, but that the problem was system related. It was straightforward to me, and I am not technician trained to detect and correct such problems.",2
339887,24-FEB-12,23-FEB-12,Josue,,en,174.92.53.87,tecca1@bell.net,15030510,000000123470120,4,4,,4
339888,24-FEB-12,23-FEB-12,Krishidhar,,en,69.157.52.252,forestgarden@sympatico.ca,15022730,000000123484232,5,5,"Nothing. The problem was with accessing Hotmail, something Krishidhar could not fix. He ould only find out the source of the problem. 
 ",4
340373,25-FEB-12,24-FEB-12,Vijay,,en,174.94.53.253,pamela.johnston23@bell.net,15041636,000000123508288,3,4,"I had a very hard time understanding Vijay the representative. Because I kept asking for him to repeat himself I found he was getting a bit sharp tone with me. I have had this issue in the past when calling Bell for support.  This is something that should be looked at, and see if more training can be done to help.",4
340374,25-FEB-12,24-FEB-12,Salvador,,en,70.26.38.118,lizdon@bell.net,15039422,000000123509067,5,4,"I can't think of a thing you have done better, I didn't even have to wait any time for a technicion to answere my call. Things couldn't have gone better, I think.     Don.  ",5
340375,25-FEB-12,24-FEB-12,Latregan,,fr,67.68.144.30,georgette.boisvert018@sympatico.ca,15036346,000000123506611,5,5,Tout a été bien fait.,5
340376,25-FEB-12,23-FEB-12,Tom,,en,184.148.243.75,dschulze@sympatico.ca,15022134,000000123479519,4,3,The representative didn't seem to be up to date on more recent versions of Windows Live Mail. He admitted he had never seen my version before.,4
340377,25-FEB-12,24-FEB-12,Rym,,fr,67.68.193.196,richard.charpentier@sympatico.ca,15042682,000000123500401,2,3,,2
340378,25-FEB-12,24-FEB-12,Sean,,en,184.145.65.137,pepperd@sympatico.ca,15041916,000000123494295,1,1,Train your people to answer a simple question.Not answer with another question,
340379,25-FEB-12,24-FEB-12,Jordan,,en,64.228.65.146,lenbet@sympatico.ca,15039220,000000123506065,5,5,none other than what was done,5
340380,26-FEB-12,25-FEB-12,Sofien,,fr,184.145.169.120,jeanneau.lepage@bell.net,15049860,000000123527916,5,5,"Me permettre d'entendre mieux Sofien.  Je ne suis pas dure d'oreille du tout, mais la qualité du son au téléphone était très médiocre. Je ne comprends pas beaucoup l'informatique, mais là, j'avais de la difficulté à l'entendre.
J'ai fait répéter plusieurs fois à un point ou j'étais mal à l'aise.  De la part de Bell, je n'ai pas encore compris pourquoi le son du téléphone était si bas !
Je n'ai aucun problème normalement avec mon téléphone pour tous mes autres appels. Pour le reste, Sofien a été parfait....et a été très patient !  Merci beaucoup ! ",5
340381,26-FEB-12,25-FEB-12,Krutthiga,,en,76.69.143.232,lucie.page@sympatico.ca,15051090,000000123519937,3,,"Your CSR was very courteous, intelligent and to the point.  She diagnosed that my adapator had burned out.  Two problems resulted from that diagnosis - unrelated to your CSR.. 1) Using PUrolator as a courrier means I'll have the part quickly BUT if I miss the courrier, I have to wait until Saturday to go to Etobicoke to pick it up!! It's a one hour trip each way and THAT SUCKS. Why couldn't I have a choice pick up a replacement part at a bell store? 2) My internet service ""fixed"" itself last night at 6pm and I've had no other problems leading me to believe that the adaptor was NEVER the problem with my interrupted service. ",2
340382,26-FEB-12,25-FEB-12,Steven,,fr,74.198.164.187,gseroukas@bell.net,15049194,000000123532852,1,1,Provide training to your reps and fix your telephony system ,1
340383,26-FEB-12,12-FEB-12,Hamdi,,fr,67.68.177.229,stphane.ct4@sympatico.ca,14900684,000000123227805,5,5,,5
340384,26-FEB-12,25-FEB-12,Asra,,en,184.145.131.123,nmagistrale@bell.net,15052328,000000123519230,5,5,The service desk agent Asraf (sp?) was excellent. She was extremely patient and professional. She was diligent in solving our issue and stayed on the line to confirm all services were operational. Thank You!,5
340385,27-FEB-12,26-FEB-12,Nischal,,en,208.65.73.140,debbie.verge@sympatico.ca,15057224,000000123537633,5,5,,5
340386,27-FEB-12,26-FEB-12,Gustavo,,en,76.65.18.22,mary.i.smith@sympatico.ca,15060442,000000123544384,1,1,  internet still not working ,2
340387,27-FEB-12,25-FEB-12,Josh,,en,99.230.161.97,fjamil@sympatico.ca,15048662,000000123533528,3,3,"I hate knowing that I have to call Bell for any support.  Each call is a minimum 45 minutes. You call in, get placed on hold, speak to someone, get placed on hold, get to the person you need to talk to, they place you on hold, ask a question, they place you on hold, and place you on hold again.  Each call takes way too long.  Bell is by far the worst service provider I deal with.  I fill in these survey's but do not see any difference in the customer experience.",1
340388,27-FEB-12,24-FEB-12,Ahmed,,fr,174.88.226.229,physiosynergie@bell.net,15042046,000000123496739,4,4,"En fait c'est votre système téléphonique qui m'exaspère à chaque fois. Il y a trop d'options et on choisit toujours la mauvaise, donc il faut toujours se faire transférer à plusieurs intervenants. Ce qui m'énerve aussi, c'est que le résidentiel et commercial ne sont pas traités par les mêmes services. Il faut donc rappeler 2 fois et étant donné que c'est toujours long à cause des délais d'attente et la structure de votre système automatisé. Disons que ça a un effet dissuasif. Merci et bonne journée!",2
340389,27-FEB-12,23-FEB-12,Janani,,en,209.226.190.155,clearwaterfarms@sympatico.ca,15021138,000000123470303,1,1,"I feel that bell needs to have representatives that can not only speak English, but are able to be clearly understood.  I found it very difficult to understand what the representative was saying.  I'm not as proficient at navigating around a computer as some people, and for Bell to be able to help me fix my problem, the representative needs to be extremely clear and very articulate without an added accent.  Representatives with thick accents are not acceptable when dealing with English speaking customers.",1
340390,27-FEB-12,26-FEB-12,Med Amine,,fr,70.52.79.218,madeleine01@sympatico.ca,15060216,000000123539632,3,2,,4
340391,27-FEB-12,24-FEB-12,Emylie,,fr,174.92.168.94,annesimard@sympatico.ca,15032542,000000123492553,4,4,"les appels téléphoniques donnent de meilleurs résultats que le clavardAGE EN LIGNe.
",4
340392,26-FEB-12,25-FEB-12,Sarra,,en,174.89.208.104,mfvieira@sympatico.ca,15051716,000000123522315,3,2,,3
340393,26-FEB-12,25-FEB-12,Naoufel,,fr,70.31.220.101,celine.daoust@sympatico.ca,15047254,000000123517797,3,4,,4
340394,26-FEB-12,25-FEB-12,Marouen,,fr,184.144.148.81,milou2@bell.net,15051862,000000123533572,4,4,donner des prix moin cher je commence a trouver que vous charger cher,1
340395,26-FEB-12,25-FEB-12,Snehalatha,,en,70.29.80.186,wjgregg@sympatico.ca,15055218,000000123517715,5,5,"The representative who worked with me to fix the problem was extremely efficient.  So I was completely satisfied.
",5
340396,26-FEB-12,25-FEB-12,Mohamed Hedi,,fr,174.93.202.15,camil@bell.net,15047084,000000123524757,3,2,on n'a pas réussi a corrigé le probleme on a du aller sur un autre site,4
340397,27-FEB-12,24-FEB-12,Gavin,,en,74.198.87.5,erik.lau@bell.net,15035656,000000123505605,1,1,"- Fibe 25 internet access unstable since Feb 13
- 4 technicians have visited and issue is still not resolved on Feb 27
- I'm very disappointed with Bell's customer service and ability to provide an essential service",1
340871,26-FEB-12,24-FEB-12,Yathreb,,fr,65.94.9.103,johannebermingham@sympatico.ca,15038170,000000123502302,5,2,"J'AI AIMÉ LE PRIX QUE VOUS M'AVEZ FAITE PAR CONTRE JE N'AI PAS AIMÉ ME FAIRE ENLEVÉ MON SERVICE DE SÉCURITÉ SANS NOTICE ET ENSUITE ME REDIRE QU,IL Y A UNE CHARGE DE 10.00$ PAR MOIS POUR CE SERVICE,EN D'AUTRE OT J'AI PAS EU DE SPÉCIAUX. CÉ DÉBILE QUAND ON PEUX EN ACHETER UN POUR 120.00 ET CÉ TERMINÉ.   ÇA FAIT AU MOIN MINIMUM 30 ANS ET JE NE SAVAIT PAS QUE ÇA ME COUTAIT 130.00$ A PART TAX PAR ANNÉE POUR CE SERVICE   UN VRAIS VOL",1
340872,26-FEB-12,22-FEB-12,Josee,,en,65.94.160.108,emmanuelb@bell.net,15010938,000000123465117,5,5,,5
340873,26-FEB-12,25-FEB-12,Mohamed Amine,,fr,76.67.181.251,CynthiaLaganiere@sympatico.ca,15045648,000000123523231,5,5,,5
340874,26-FEB-12,25-FEB-12,Edwin,,en,69.158.97.16,nmcave@sympatico.ca,15052330,000000123522176,4,3,made my internet faster,4
340875,26-FEB-12,24-FEB-12,Karla,,en,65.95.63.193,icarroll8@sympatico.ca,15037200,000000123514912,5,4,,5
340876,26-FEB-12,24-FEB-12,Sudhakar,,en,174.88.150.184,rflechner@sympatico.ca,15042632,000000123508839,5,5,It took two phone calls after wich Bell sent out a service technician to find the ptoblem which was outside my house.,5
340877,26-FEB-12,25-FEB-12,Arianne,,en,70.49.133.241,morsdavis@sympatico.ca,15052080,000000123534064,4,4,,4
340878,27-FEB-12,24-FEB-12,Sabha,,en,76.68.99.18,davidpatterson17@sympatico.ca,15034730,000000123496578,3,,"It is hard to understand exactly how I benefiting from the changes.  Not everything was explained to me on the phone; it seamed more like sales pitch rather than customer service for an existing customer who has all his services with Bell",3
340879,27-FEB-12,01-FEB-12,Vijay,,en,70.30.63.2,vitaline_bellefeuille@sympatico.ca,14825178,000000122976438,5,5,not a thing,5
340880,27-FEB-12,26-FEB-12,Naoufel,,fr,67.68.143.172,joseemailly@sympatico.ca,15059236,000000123542496,5,5,,5
340881,27-FEB-12,23-FEB-12,Roshni,,en,70.53.93.196,paulee@sympatico.ca,15028034,000000123487017,1,2,"Build on work already done, rather than wasting customer's time going over the same preliminary steps. The computer work record should already explained clearly the problem, and at what stage was the work progressing. I have been passed on to second level. But, every time I called, I have to go through the first level again, and waste time on the same protocals that have already shown to be not the cause of the problem",2
340882,27-FEB-12,17-FEB-12,Christine,,en,70.51.73.210,wdseguin@sympatico.ca,14963724,000000123353268,4,3,"if a customer is over the alotted usage several months it would be appreciated if you were called and notified of ways to help with increased charges i.e. insurances.
Long standing customers of Bell for years I was rather upset to know that Bell would have just kept taking those extra charges every month rather than finding us a solution? We have been looking into bundles elsewhere to save money.",3
340883,27-FEB-12,26-FEB-12,Pau,,en,174.95.68.207,dave.kalcz@sympatico.ca,15057154,000000123540143,4,4,,4
340884,27-FEB-12,26-FEB-12,Catherine,,en,70.27.60.106,hanser@sympatico.ca,15058420,000000123548115,5,5,,5
340885,27-FEB-12,26-FEB-12,Manel,,fr,174.91.233.163,cparant2005@sympatico.ca,15056964,000000123543310,5,5,,5
340886,27-FEB-12,17-FEB-12,Dinesh,,en,69.159.72.213,davean@sympatico.ca,14953858,000000123345638,5,5,,5
340887,27-FEB-12,24-FEB-12,Carlton,,en,74.15.27.3,g.hunt@bell.net,15036134,000000123514220,5,5,,3
340888,27-FEB-12,26-FEB-12,Amine,,en,70.49.63.152,mau_blouin@sympatico.ca,15060488,000000123547013,4,3,"HAPPY THUS FAR,

TIME WILL TELL IF THE PROBLEM WAS SOLVED THIS TIME.
Maurice",4
340889,27-FEB-12,24-FEB-12,Ryan,,en,184.144.206.244,ptrck@sympatico.ca,15042252,000000123502602,1,1,"This man should be fired. He has no people skills,very rude and does not know how to speak to clients",1
340890,27-FEB-12,25-FEB-12,Ahmed,,fr,70.30.180.185,gi_dia@sympatico.ca,15049036,000000123530282,5,5,,5
340891,27-FEB-12,25-FEB-12,Julio,,en,70.29.71.182,johnlorkennedy@sympatico.ca,15050166,000000123529665,5,5,,5
340892,27-FEB-12,24-FEB-12,Jamila,,fr,65.94.30.110,frs179@sympatico.ca,15036094,000000123500484,1,1,,3
340893,27-FEB-12,24-FEB-12,Houssem,,fr,174.89.90.68,luc.damour013@sympatico.ca,15039628,000000123513991,5,2,rien a distance !,4
340894,27-FEB-12,03-JAN-12,Nix,,en,76.64.43.158,rougie70@sympatico.ca,14470076,000000122282093,2,1,I was set up for a notification of my internet useage and it stopped working. I didnt get a notice and it cost me $60 extra on my bill. Im not happy and will be looking in to other providers soon.,2
340895,27-FEB-12,26-FEB-12,Med Heni,,fr,70.53.248.246,agathe88@sympatico.ca,15055704,000000123544295,5,5,,4
340896,27-FEB-12,26-FEB-12,Mehdi,,fr,70.29.189.246,guy.malboeuf@sympatico.ca,15058366,000000123541469,5,5,Faire attention à un petit détail : j'entendais la respiration du conseiller assez fortement. Un simple ajustement de l'appareil pourrait régler ce détail ...,5
340897,27-FEB-12,26-FEB-12,Melvin,,en,64.231.52.251,keeks@sympatico.ca,15059524,000000123538964,5,5,,5
340898,25-FEB-12,24-FEB-12,Sana,,fr,65.92.237.31,renee.beauchesne@sympatico.ca,15042596,000000123506584,4,5,On a répondu à ma demande avec courtoisie et je me suis sentie supportée dans ma démarche. ,5
340899,25-FEB-12,24-FEB-12,Sheila,,en,70.53.118.230,sdonnelly45@sympatico.ca,15043562,000000123493959,5,5,Speed,3
340900,25-FEB-12,24-FEB-12,Kumar,,en,70.26.65.235,gduffy000@sympatico.ca,15036298,000000123506574,5,5,nothing,5
340901,25-FEB-12,24-FEB-12,Paul,,en,70.48.140.182,fariss@sympatico.ca,15035808,000000123493326,3,1,,2
340902,25-FEB-12,14-FEB-12,Shakeel,,en,65.94.56.202,hertiz@bell.net,14917180,000000123284217,5,5,OK with me,5
340903,26-FEB-12,20-FEB-12,Soumaya,,fr,70.29.216.241,remi.fontaine@sympatico.ca,14990776,000000123390923,4,4,,4
340904,26-FEB-12,25-FEB-12,Marga,,en,65.93.198.44,michelle.white@sympatico.ca,15051782,000000123525822,5,5,,5
340905,26-FEB-12,25-FEB-12,Abdoulaye,,en,65.93.198.44,michelle.white@sympatico.ca,15051784,000000123526221,5,5,,5
340906,26-FEB-12,25-FEB-12,Allan,,en,65.93.198.44,michelle.white@sympatico.ca,15051786,000000123527215,5,5,,5
340907,26-FEB-12,22-FEB-12,Sheng,,en,76.68.90.254,carol.galbraith@sympatico.ca,15009464,000000123442393,1,1,Get me on high speed internet as per my several requests!!!,1
340908,26-FEB-12,25-FEB-12,Abbey,,en,70.30.59.224,rk316@sympatico.ca,15053288,000000123518418,5,5,No have to call back and resolve the issue the first time,5
340909,26-FEB-12,25-FEB-12,Dhanasekar,,en,184.146.114.248,manzoorali@sympatico.ca,15051248,000000123532431,5,5,,5
340910,26-FEB-12,25-FEB-12,Madhu,,en,174.95.52.54,phwang@bell.net,15052776,000000123529882,4,4,,4
340911,26-FEB-12,25-FEB-12,Daniella,,en,70.54.90.214,mntakeu@sympatico.ca,15052010,000000123530371,4,2,,3
340912,26-FEB-12,25-FEB-12,Saurabh,,en,70.50.22.142,margy.b@sympatico.ca,15051330,000000123527533,5,5,"My contact was courteous, very patient with me and resolved my problem. Many Thanks ",5
340913,26-FEB-12,25-FEB-12,Rolando,,en,70.30.62.62,gdillworth@sympatico.ca,15048962,000000123518900,4,4,,4
341400,28-FEB-12,27-FEB-12,Phillip-Michael,,en,69.156.127.214,dean.lea@sympatico.ca,15065800,000000123566485,3,3,"Internet speed erratic. I ran several tests of my own, toast.net, resulting in acceptable download speeds just under 6 MBs for most, but two tests gave readings of under 2 and 1 Mbs.",4
341401,28-FEB-12,27-FEB-12,Mathieu,,fr,184.144.245.236,andr.david@sympatico.ca,15064144,000000123553494,4,5,,4
341402,28-FEB-12,27-FEB-12,Carrie,,en,65.23.76.250,jkmayer@bell.net,15067897,000000123556766,3,4,"Gave me back my one time modem fee, which I have been paying for 2 years!",4
341403,28-FEB-12,27-FEB-12,Mohammed Zaid,,en,174.89.180.114,ctaran@sympatico.ca,15065548,000000123558718,2,4,I waited 25 minutes for an answer and then hung up - I had told the agent I needed to leave to pick up my son - and was called back. He should have told me to go and called me back rather than having me wait for 25 minutes. And the agent couldn't even give me an idea of when the problem would be fixed.,1
341404,28-FEB-12,27-FEB-12,Mohammed Wasay,,en,76.69.42.184,pvisinski@sympatico.ca,15070784,000000123553183,3,3,"The entire experience was a little hetic.  My call was to advise bell that my internet service had been troublesome over the last few days and could they look into it. .  What I got was inncorrect info about my account,  instuctions that were unusual and new to me, for I had this service for a while and had not been performing the activity that was being suggested to prevent problems with my router/modem. After about 25 mins I ended the call with an excuse, and hoped that everything was would correct itself in time . 
Some calls need only "" Thank you for your call, we will look into it, and if after x number of hours if the problem continues please call back. ( Bell  logs each item, so a call back to report a onging problem  would not be a hassel .
A confirmational email  updating the client once bell has done a troubleshooting check would be serfice I would think.
Sometimes less is more, maybe that just me! 
",
341405,28-FEB-12,25-FEB-12,Budala,,en,76.67.117.184,speirson61@sympatico.ca,15054146,000000123520802,5,5,Technician who installed system properly in the first place so that we did not have to call in one day later.,4
341406,28-FEB-12,27-FEB-12,Basker,,en,64.231.151.171,larryandcatherine@sympatico.ca,15068622,000000123564651,4,4,n/a,4
341407,28-FEB-12,27-FEB-12,Mohamed,,fr,174.93.149.153,GiseleDesmarais@bell.net,15063684,000000123559421,5,5,,5
341408,28-FEB-12,27-FEB-12,Abderrahmen,,fr,64.228.80.168,l.mccomber@sympatico.ca,15068552,000000123563569,5,5,,
341409,28-FEB-12,27-FEB-12,Luis,,en,76.68.129.190,pete_rj@bell.net,15070590,000000123560920,5,5,0,5
341410,28-FEB-12,27-FEB-12,Kathy,,en,70.54.60.243,grayink@sympatico.ca,15067034,000000123552361,5,5,,4
341411,28-FEB-12,27-FEB-12,Minh-Trang,,fr,184.151.115.59,robert_martineau@sympatico.ca,15071194,000000123563664,5,5,Rien de plus. ,5
341412,28-FEB-12,27-FEB-12,Diego,,en,64.228.71.110,haddad_6@sympatico.ca,15067128,000000123551891,5,4,,5
341413,28-FEB-12,27-FEB-12,Moez,,fr,76.70.63.148,claudette.coghlan@sympatico.ca,15065424,000000123563464,3,3,,4
341414,28-FEB-12,27-FEB-12,Sudhakar,,fr,76.65.65.71,ouimetl@sympatico.ca,15070364,000000123558974,4,4,,3
341415,28-FEB-12,23-FEB-12,Jay,,en,70.31.19.102,viipuri@sympatico.ca,15031088,000000123467948,5,5,,5
341416,28-FEB-12,27-FEB-12,Nawel,,fr,174.93.231.87,alainlavalliere@bell.net,15064016,000000123551108,5,5,Rien de plus. Le service a été cordial et efficace,5
341417,28-FEB-12,27-FEB-12,Wafa,,fr,65.93.54.33,m.d.bourgeois@sympatico.ca,15069082,000000123561576,5,4,"Avoir un meilleur prix pour moi pour le cellulaire par mois avec internet. 
Parce que j`ai tous avec vous.  2 lignes cellulaire, internet, ligne résidentielle, t.v. H.D. avec T.V. payante.  Bonne journée ",5
341418,28-FEB-12,27-FEB-12,Joelle,,en,64.229.26.254,aeharding@sympatico.ca,15063918,000000123553305,2,2,Said something more than I'm sorry you had to experience that.,1
341419,28-FEB-12,27-FEB-12,Josh,,en,174.89.129.152,sparling@sympatico.ca,15071922,000000123565169,5,5,"Nothing- this was the best service I have ever had on the telephone.  Calm, patient and knowledgeable, he not only resolved my problem, but my computer is working better now than it did before I had the problem",5
341420,28-FEB-12,27-FEB-12,Ali,,en,184.144.104.146,koz.ches@sympatico.ca,15068500,000000123555038,5,5,"We await the visit by a technician to render the new services that your representative arranged for our household.
",5
341421,28-FEB-12,26-FEB-12,Romeo,,en,209.183.21.2,lbinette@bell.net,15059796,000000123536752,4,4,"I have been with Bell for almost 2 years now for TV, internet and telephone.  I have to scrutinize every bill because it is never the same.  Your satelitte TV service is unreliable as there have been too many times where we lose service.  Once my contract is up, I will most likely be switching to Rogers (mostly due to unreliable TV service).",1
341422,28-FEB-12,24-FEB-12,Diedra,,en,76.69.149.107,monstar@bell.net,15040948,000000123492417,5,5,nothing,5
341423,28-FEB-12,27-FEB-12,Chiheb,,fr,76.71.197.131,berlios@bell.net,15064588,000000123566569,5,5,peut etre m avertir des changement,4
341424,28-FEB-12,27-FEB-12,Jay,,en,204.101.237.139,Leslie_08@sympatico.ca,15063724,000000123563212,3,2,You could have had the internet installed as the original order 3705890 was set up for on feb 25 between 8 & 12.,1
341425,28-FEB-12,27-FEB-12,Basker,,en,72.38.126.138,tmccomb@sympatico.ca,15072426,000000123550206,5,5,,5
341426,26-FEB-12,25-FEB-12,Mukesh,,en,67.71.1.155,johnmclachlan@sympatico.ca,15050168,000000123523018,5,5,No problems at all with the experience. Mukesh was most helpful in setting up the Bell internet service on a new Windows 7 computer.,5
341427,26-FEB-12,25-FEB-12,Afroze,,en,65.95.186.158,j.leahy@sympatico.ca,15049612,000000123524141,4,3,,5
341428,26-FEB-12,25-FEB-12,Sofien,,fr,70.48.220.246,carocitron@bell.net,15047140,000000123533284,5,5,"Je me suis trompé lorsque j'ai fait le sondage du numéro de référence 123533332. Lorsque j'ai téléphoné la première fois et que j'ai suivi les directives,ça ne m'a ammené à rien, ça sonner 1 coup et je n'ai eu aucune communication. Donc j'ai téléphoné à nouveau et avant de peser sur la dernière option, j'ai composé le 0 et là j'ai pu parler à quelqu'un et c'est à partir de là que j'ai eu un service impecable. La personne a qui j'ai parlé a règlée mon problème de façon professionnel avec beaucoup de gentillesse.",5
341429,26-FEB-12,25-FEB-12,Nizar,,fr,67.71.182.190,robertrichard@bell.net,15053348,000000123534787,5,5,rien tout a ete parfait employer excessivement competant,5
341430,26-FEB-12,25-FEB-12,Anah,,en,70.29.7.121,wendy.nivins@sympatico.ca,15055150,000000123528307,5,5,nothing,5
341431,26-FEB-12,25-FEB-12,Marwen,,fr,65.93.51.215,louiselam@sympatico.ca,15051038,000000123522400,5,5,rien de plus . le technicien a été d'une grsnde gentillesse,5
341432,26-FEB-12,23-FEB-12,Darwin,,en,70.29.123.241,pattremblay@bell.net,15028006,000000123472382,5,5,nothing,5
339889,24-FEB-12,17-FEB-12,Sylvain,,en,67.70.131.43,jssinclair@sympatico.ca,14957270,000000123336804,5,5,Nothing ... service representative was very helpful!!,5
339890,24-FEB-12,23-FEB-12,Karthika,,en,70.27.75.72,twisch@sympatico.ca,15030936,000000123483608,5,5,nothing,5
339891,24-FEB-12,23-FEB-12,Krishidhar,,en,70.29.64.189,burtond@sympatico.ca,15020540,000000123488412,3,,"This was 5th person I spoke to. First one put me on hold - never returned. Second one put me on hold - then hung up. Neither called back. Third person transferred me to ""supervisor"" identified as ""Peter Hart"" who disabled my email and promised to call me between 6 and 7 pm my time the next day. I rearranged appointments and sat at my computer for the hour - he never called back. I called in and got Krishindar, who tried to help, but all he really did was advise that SNET - some mystical tech area that customers cannot communicate with - could not determine the source of my hacking, but would monitor my email activity for 15 days and call me to report - which I do not believe will happen. Krishindar then re-enabled my email and had me reset my password. That's it. All-in-all, this is the worst tech-support experience I have ever had. I have been a customer of Sympatico since the beginning of its existence. After this experience I am looking for other alternatives.",1
339892,24-FEB-12,23-FEB-12,Soumaya,,fr,67.68.149.144,thereseleblond@bell.net,15030658,000000123470033,5,4,,4
339893,24-FEB-12,23-FEB-12,Geetha,,en,65.92.234.236,ronit.levy@sympatico.ca,15029214,000000123485714,5,5,Nothing. This guy absolutely amazed me! I have NEVER seen customer service like this. What incredible service.,5
339894,24-FEB-12,23-FEB-12,Phillip-Michael,,en,184.145.4.96,robbet@sympatico.ca,15029036,000000123487222,4,4,,3
339895,24-FEB-12,23-FEB-12,Srinivasan,,en,74.14.1.99,druckman@sympatico.ca,15022116,000000123490192,5,5,Set up properly at start,4
339896,24-FEB-12,23-FEB-12,Mauricio,,en,184.151.127.136,linda.shaw@sympatico.ca,15025768,000000123480272,3,4,"\I had trouble understanding the technician, however he was able to finally get my email running after I had been through 3 other people before this.",3
339897,24-FEB-12,23-FEB-12,Ronald,,fr,24.201.94.29,michelinesantini@bell.net,15027034,000000123488852,5,5,Rien d'autre,5
339898,24-FEB-12,23-FEB-12,Pedro,,en,69.159.74.148,bill.gabriele@sympatico.ca,15020218,000000123473649,5,5,,5
339899,24-FEB-12,23-FEB-12,Souhir,,fr,76.68.137.185,suzannedionne@bell.net,15030320,000000123474584,4,4,,4
339900,24-FEB-12,14-FEB-12,Salvador,,en,50.101.166.64,malvag@sympatico.ca,14919948,000000123263621,4,4,,4
339901,24-FEB-12,23-FEB-12,Faqria,,en,70.50.92.192,idolata@sympatico.ca,15023850,000000123476354,2,4,"I spoke with 3 women.  The first girl was curt, short and condescending.  The other 2 women were very nice and helpful.",3
339902,24-FEB-12,23-FEB-12,Habib,,fr,67.68.194.32,jean-guyd@sympatico.ca,15024290,000000123485769,5,5,,4
339903,24-FEB-12,23-FEB-12,Amine,,fr,174.92.191.15,juliend19@bell.net,15024942,000000123487089,5,5,TOUT A ÉTÉ FAIT. MERCI,5
339904,24-FEB-12,23-FEB-12,Pierre,,en,174.91.114.221,l_low_3@sympatico.ca,15025496,000000123480158,2,2,Have more knowledgible personnel.,3
339905,24-FEB-12,23-FEB-12,Partha,,en,184.147.0.107,wilmar29@bell.net,15031298,000000123475765,2,2,Joe was helpful but acomplised nothing,3
339906,24-FEB-12,23-FEB-12,Mohamed Amine,,fr,67.68.178.184,normand048@sympatico.ca,15027720,000000123487475,5,5,merci de m avoir aider. Je quitte Bell pour la raison trop dispendieux. Mais tu as fait un tres beau travail pour mes adresses un gros merci>,2
339907,24-FEB-12,23-FEB-12,Gloria,,en,184.147.0.107,wilmar29@bell.net,15031300,000000123479937,1,2,before the Tech. came I had to manually connect the internet. After two hours I still have to manually connect the internet.,3
339908,24-FEB-12,23-FEB-12,Naveen,,en,70.27.60.85,allan.howald@sympatico.ca,15019414,000000123484064,5,5,"I find it difficult to understand some of your customer service representatives and I must continually ask to have things repeated.

The length of time waiting for a rep is taking longer once again.",4
339909,24-FEB-12,23-FEB-12,Ivan,,en,184.147.117.136,rcwhitefield@sympatico.ca,15028760,000000123472273,5,5,Given me the best price in the first place and I wouldn't have had to make the call and tie up an operator.,4
339910,24-FEB-12,23-FEB-12,David,,en,76.70.69.76,faroukbawab@bell.net,15022572,000000123474046,5,4,,5
339911,24-FEB-12,23-FEB-12,Geni,,en,50.101.249.194,mlou.cronin@sympatico.ca,15027218,000000123474167,4,5,"Every thing was answered to my satisfaction. I don't think anything would have been an improvement.
",5
339912,24-FEB-12,23-FEB-12,Sarra,,fr,67.71.116.48,c.marcoux1@bell.net,15020578,000000123470475,1,1,"trop de lacunes à énumérer,ce serait
beaucoup trop fastidieux.",1
339913,24-FEB-12,21-FEB-12,Brittany,,en,67.68.42.142,marjorie66@bell.net,15002230,000000123420278,1,1,"Have the courtesy to returned my call..I have been waiting since January 23, 2012 for a manager to get back to me...and to no avail.",1
339914,24-FEB-12,23-FEB-12,Meriam,,fr,65.94.127.185,mich.leroux@sympatico.ca,15026952,000000123479383,4,4,Belle devrait pouvoir nuos avertir des interruptions de services internet dans notre quartier. J'ai cru que le problème venait du modem. J'ai toujours des interruptions de services le matin même si votre système ne semble pas les détecter. Votre conseiller m'a au moins rassurée sur le bon fonctionnement du modem.,3
339915,27-FEB-12,24-FEB-12,Jameel Jabri,,en,69.77.169.54,mthompson001@sympatico.ca,15041066,000000123508123,5,5,I should have Called with my issue sooner.,5
339916,27-FEB-12,25-FEB-12,Tathiana,,en,50.100.46.131,dale.roberts047@sympatico.ca,15047738,000000123523237,1,1,"problem was misdiagnosed. don't send the new modem, it is not 'broken'. there was a problem with the Bell systems in our area according to friends in the area. the internet and wireless worked later in the day. guess it's hard to tell what's going on when the customer service rep is thousands of miles away. ",
339917,27-FEB-12,26-FEB-12,Gerry,,en,174.89.240.154,mel_berc@sympatico.ca,15060586,000000123539571,1,1,,
339918,27-FEB-12,26-FEB-12,Melissa,,en,174.89.240.154,mel_berc@sympatico.ca,15060588,000000123539041,5,5,,5
339919,27-FEB-12,24-FEB-12,Tejaswvi,,en,76.68.95.123,pdanko@bell.net,15041872,000000123502692,5,5,,
339920,27-FEB-12,25-FEB-12,Tejaswvi,,en,184.144.44.18,roy-dawn-jollymore@sympatico.ca,15053476,000000123518663,5,5,Don't see how the service could be improved.,5
339921,27-FEB-12,20-FEB-12,Brad,,en,184.148.174.145,phil.boivin@sympatico.ca,14990258,000000123393379,3,2,"Brad carried out changes to my internet account to my satisfaction & told me changes would appear in MY BELL account within 24 hours ( confirmation # 123393379 ). Four days later, still no changes carried out to my account. A further call to Bell internet support was made, and assurances were given that changes would be made within 24 hours ( conf.#123494189 ), and this time changes were carried out. It appears that there is not a follow-through mechanism in place to check that once a confirmation number is given, the modification & time frame are indeed carried out. Thank you ",3
340398,27-FEB-12,24-FEB-12,Edgar,,en,65.92.56.69,pat.lindsay@sympatico.ca,15027950,000000123491073,,2,"Use Canadian reps. 
Problem resolution was short lived and I have had to call again. I have to put account name and password in several times to get access to my email. It doesn't remember the password. My son sugguested I switch to Shaw Cable. Access has been intermittent!!!!!!!!!!!!!",1
340399,27-FEB-12,26-FEB-12,Dawood,,en,70.51.121.155,jamesedwards5@sympatico.ca,15058792,000000123544222,3,4,"She did well. My only problem is that she was meant to reset my password, but it didn't stick and I had to call back.",5
340400,27-FEB-12,26-FEB-12,Allan,,en,70.51.121.155,jamesedwards5@sympatico.ca,15058794,000000123543665,5,5,,5
340401,27-FEB-12,26-FEB-12,Hechmi,,fr,70.29.151.128,michlo@sympatico.ca,15060722,000000123543741,1,1,"au moin quelqu un qui comprend de quoi qu en parle
",
340402,27-FEB-12,26-FEB-12,Oscar Ernesto,,en,70.54.181.208,glengodier@sympatico.ca,15058212,000000123543233,4,4,,4
340403,27-FEB-12,26-FEB-12,Sajid,,en,184.147.225.108,robtdesmarais@sympatico.ca,15061916,000000123545057,1,2,"Bell should have been proactive with a fix to a repeatable email problem where all emails on sympatico server were dumped back onto desktop Outlook.  This was the fourth occurrence of this problem; I am totally disgusted with Bell's service.",1
340404,27-FEB-12,25-FEB-12,Pamela,,en,174.89.196.11,lenbev@sympatico.ca,15050834,000000123525563,5,5,Not a thing.,5
340405,27-FEB-12,26-FEB-12,Brett,,en,64.231.128.47,torak438@sympatico.ca,15063068,000000123540970,5,5,"Nothing,was great. Thanks",5
340406,27-FEB-12,26-FEB-12,Adam,,en,184.147.12.10,ian.willoughby@sympatico.ca,15058620,000000123544755,3,3,I was put on hold for 30 minutes finally connected to the right department and then was disconnected. This was to fix a problem that was created by bell cutting my services that I was guaranteed wouldn't happen. The first person I talked to didn't even try to help. When I called back and was connected right away the problem was fixed in less then 5 minutes.,2
340407,27-FEB-12,26-FEB-12,Arthur,,en,69.156.48.23,rscarmichael@sympatico.ca,15062022,000000123538012,5,5,"Supervisor was aware of compatibility issue with Internet Explorer 9; however, customer service rep was not aware
",5
340408,27-FEB-12,25-FEB-12,Marco,,en,70.27.16.196,b.e.c@sympatico.ca,15046506,000000123533792,5,5,,4
340409,27-FEB-12,25-FEB-12,Kathy,,en,75.98.19.140,meredith.francis@sympatico.ca,15051700,000000123533335,5,5,,3
340410,27-FEB-12,26-FEB-12,Ivette,,en,64.228.208.54,slaale@sympatico.ca,15062468,000000123537695,4,4,She left me on 'hold' for about 10 minutes while she fixed things. Listening to your elevator music was trying and I felt ignored and anxious. I prefer when I can still talk to the person helping me. I do realize that my comments interfered with her concentration however I'm the client and I'm paying...,3
340411,27-FEB-12,26-FEB-12,Karim,,fr,76.65.49.6,pieldan@sympatico.ca,15061452,000000123543545,3,2,"On m'a conseiller d'ouvrir avec Google Chrome ou lieu d'internet explorer.
J'ai donc demander a mon fils de réglé mon problème,et il l'a fait.
Merci quand même.",3
340412,27-FEB-12,26-FEB-12,Dan,,en,76.71.56.33,v.shepherd@sympatico.ca,15063160,000000123547124,5,5,,5
340413,27-FEB-12,26-FEB-12,Fatma Sawcen,,fr,69.156.17.138,t.t.poirier@sympatico.ca,15062798,000000123537260,4,4,Est normal d'avoir aussi souvent des problèmes? J'aimerais parler avec du personnel plus efficace afin de ne pas avoir à passer deux heures en ligne. Merci,3
340414,27-FEB-12,26-FEB-12,Salvador,,en,76.68.103.161,ted.hume@sympatico.ca,15062886,000000123542941,5,5,reduce my monthly bill!!!,4
340415,27-FEB-12,26-FEB-12,Med Heni,,fr,184.144.165.28,sbai.mohamed@sympatico.ca,15062242,000000123538003,5,5,,5
340416,27-FEB-12,26-FEB-12,Myriam,,fr,184.146.234.127,coeurdelion@bell.net,15056918,000000123535620,1,3,Me répondre,1
340417,27-FEB-12,26-FEB-12,Hugo,,en,65.95.115.86,j.mathers@sympatico.ca,15058720,000000123541109,5,5,An understanding of what caused the problem.,5
340418,27-FEB-12,25-FEB-12,Linda,,en,205.193.94.40,agmr2223@sympatico.ca,15045956,000000123530297,1,1,"You could hire people that actually are able to troubleshoot an internet problem instead of zombies instructed to ask whether I plugged my modem into another outlet and if so, then we'll send you a new.",2
340419,27-FEB-12,25-FEB-12,Jacqueline,,en,142.145.92.56,mercrach@sympatico.ca,15051698,000000123523389,5,5,"I was chatting with the representative but our chat got disconnected, which is frustrating, but I was able to reconnect and the agent was able to transfer me to my original agent, which continued with me.  Although I was able  to be reconnnected It's really annoying and time consuming to go back to the first agent. ",5
340420,27-FEB-12,24-FEB-12,Sebastien,,en,207.164.79.110,glen.stacey060@sympatico.ca,15036562,000000123515982,1,1,"This satisfaction survey is insulting. I have lost home Internet service; it has not been resolved. Someone was supposed to come yesterday. I changed my plans to be home; no show. I think I have been a pretty good customer, but if you are trying to lose me as a customer - you're doing a good job. 
",2
340421,27-FEB-12,24-FEB-12,April,,en,76.64.193.207,rdc1@bell.net,15042514,000000123503127,5,4,don:t know.,5
340422,27-FEB-12,24-FEB-12,Mahmoud,,fr,205.151.202.54,roussesorciere@sympatico.ca,15043068,000000123511999,4,1,"Régler le problème en envoyant un technicien pour ce faire et non en me faisant me rendre en pleine tempête de niege à 2 espace Belle différents pour tester mon modem etyme faire répondre qu'ils ne peuvent faire ça.
Ler service à la clientèle exige que ce soit Bell qui donne le service et non le client qui se déplace surtout pour se faire reléguer aux oubliettes.
Je suis fort tenté de ytraverser chez la concurrence et si le modem que l'on doit m'envoyer cette semaine ne règle pas mon problème et si l'on ne me crédite pas le temps perdu et les jours sans service internet c'est ce que je ferai, sans l'ombre d'un doute.",1
340423,26-FEB-12,31-JUL-11,Patrick,,en,70.52.225.145,smith305@sympatico.ca,12762049,000000118856605,1,1,Canadian service would be nice. Outsourcing not good.,1
340424,26-FEB-12,25-FEB-12,Aymen,,en,174.95.226.166,david.austin2@sympatico.ca,15047844,000000123527272,,2,"Fix the problem the first time I called Please see the following confirmation numbers dealing with this issue 120067180, 121792269, 122869143, 123527272.",
340425,26-FEB-12,25-FEB-12,Jose,,en,174.48.241.54,derksen.ca@sympatico.ca,15047990,000000123525908,5,5,,5
340426,26-FEB-12,24-FEB-12,Marc,,fr,67.70.79.26,polibela@bell.net,15042180,000000123493161,4,5,,4
340427,26-FEB-12,25-FEB-12,Vijay,,en,76.64.211.64,jmellor@sympatico.ca,15050060,000000123520035,5,5,on line chat wasn't working ....,4
340428,26-FEB-12,23-FEB-12,Pierre,,fr,216.209.225.16,paulh.benoit@sympatico.ca,15028040,000000123478987,5,5,haute-vitesse dans Rivière- Rouyge via St-Jovite,5
340429,27-FEB-12,26-FEB-12,Sabrine,,fr,70.53.212.40,lucmado77@sympatico.ca,15060110,000000123539735,5,5,,5
340430,27-FEB-12,26-FEB-12,Radhika,,en,70.49.146.104,austin.armstrong@sympatico.ca,15056068,000000123535425,5,5,,4
340914,26-FEB-12,25-FEB-12,Jude,,en,70.51.73.82,malpass007@sympatico.ca,15051230,000000123522626,5,5,YOUR SERVICE MAN WAS OUTSTANDING. I REALLY DID NOT THINK THE SESTARTING WAS NECESSARY AFTER BEING ON BELL FOR SO MANY YEARS SIMPLY BECAUSE WE ADDED WIRELESS.   BOB MALPASS,5
340915,26-FEB-12,24-FEB-12,Prem,,en,174.91.96.200,veradickson7@sympatico.ca,15044938,000000123502547,5,5,,4
340916,26-FEB-12,25-FEB-12,Larissa,,fr,184.148.244.194,michael-lee@sympatico.ca,15051748,000000123534735,5,5,,5
340917,26-FEB-12,24-FEB-12,David,,en,70.53.112.28,asegal@sympatico.ca,15032684,000000123494362,5,5,,3
340918,26-FEB-12,25-FEB-12,Faqria,,en,67.71.85.116,pljmassiah@sympatico.ca,15052844,000000123528421,3,3,I wished the technician could have transfered numbers on SIM card to computer. he did transfer me to Samsung Technician but still no success. I will call again to get this done.,5
340919,26-FEB-12,25-FEB-12,Dixitulu,,en,70.27.157.105,davidknowles@sympatico.ca,15047868,000000123534287,1,1,"It was supposedly fixed and yet today it still has the same problem and the browsing takes forever!!
Plus I spent so much wasted time last night that it is frustrating",1
340920,26-FEB-12,25-FEB-12,Yosimar,,en,70.30.146.61,jnicolita@sympatico.ca,15050072,000000123524347,5,5,job well done,5
340921,26-FEB-12,25-FEB-12,Erika,,en,65.95.212.19,bob.ross@bell.net,15046814,000000123529826,5,5, notting,5
340922,26-FEB-12,24-FEB-12,Geetha,,en,70.31.99.218,rjones015@sympatico.ca,15042784,000000123493352,5,5,With internet Bell is goood.  Overall they are not price competative.,3
340923,26-FEB-12,25-FEB-12,Jay,,en,65.93.99.145,jillpow@sympatico.ca,15049964,000000123522460,5,5,"Nothing - the person who served me was absolutely great.  He was very patient, knowledgeable and very polite.

Good experience.",5
340924,26-FEB-12,25-FEB-12,Henry,,en,70.52.144.33,boucher3003@sympatico.ca,15046862,000000123523999,3,3,"Have your representatives working in Canada! Henry was very courteous and helpful, but it leaves a bad ""taste in one's mouth"" when you are providing empoloyment to foreign countries and not the country you are servicing!!! ",2
340925,26-FEB-12,25-FEB-12,Diaraye,,fr,76.69.188.131,jvalente@bell.net,15050342,000000123527673,3,3,"I called 310-Bell to review pricing on my services, after 14miutes on hold the first person told me to review pricing I had to call different number for my Internet & a different number for Bell TV. I called Bell Internet, waited another 10+ minutes and was told for Internet pricing I needed to dial a Quebec number, dialed the Bell Internet Quebec number and it was NO LONGER IN SERVICE. Called back 310-Bell, this time I took the French route, finally spoke to someone who lowered my Internet monthly bill and my Bell TV. 

As a Bell employee I am Highly Critical of the type of service we provide and such an experience was definetly not a pleasant one and could have been avoided right from the start. The wait times on all the calls were too long.",3
340926,26-FEB-12,25-FEB-12,Youssef,,fr,74.14.206.177,marcelle8@bell.net,15051288,000000123518438,5,5,Rien du tout,5
340927,26-FEB-12,24-FEB-12,Sowmya,,en,174.89.62.225,ann.f@sympatico.ca,15032522,000000123513515,1,1,"Have someone who speaks and understands ENGLISH!!!
On top of my utter frustration with this call........I now have 21 e-mail messages on my first computer sent from Bell starting at 8:29 p.m - ending 9:37 p.m. Feb.24, 2012  Of course none of the e-mails solve the problem of the second computer because the ""GATEWAY NUMBER"" is missing.  How do I know this?.....I spent 4 days a month ago with your non- english speaking help desk trying to solve the same problem on my first computer.  I got frustrated and called 310-2355 - deliberately selected the wrong department - explained my issue to the gentleman and was then transferred to a gal who solved the problem in 15 minutes.  Now I am frustrated yet again - and you want me to answer your survey???  What possible good will my comments do since from the beginning with Sympatico (5+ yrs) I always end up frustrated when I have a problem and am dealing with a call centre in some far off country where english is obviously not a priority for either BELL Sympatico or the call centre.",1
340928,26-FEB-12,24-FEB-12,Vijay,,en,184.146.143.37,bsippel@sympatico.ca,15033518,000000123502482,5,5,"Nothing could have been done better.
Excellent service and problem was resolved.",5
340929,26-FEB-12,25-FEB-12,Ayoub,,fr,70.49.65.230,regis.duran@sympatico.ca,15053138,000000123527416,5,5,,5
340930,26-FEB-12,25-FEB-12,Keerthi,,en,69.157.149.220,angelxxx@sympatico.ca,15046262,000000123531768,5,5,nothing,5
340931,26-FEB-12,25-FEB-12,Rym,,fr,70.30.206.40,jacquestremblay346@sympatico.ca,15049654,000000123525712,4,5,,5
340932,26-FEB-12,25-FEB-12,Jason,,en,74.15.25.155,mike.ryan@bell.net,15051820,000000123523699,1,1,"fix the problem; it's recuring!",2
340933,26-FEB-12,25-FEB-12,Arun,,en,76.70.80.50,sboag@sympatico.ca,15053688,000000123521762,5,5,,4
340934,26-FEB-12,25-FEB-12,Brahim,,en,174.89.208.104,mfvieira@sympatico.ca,15051714,000000123522615,4,3,,4
340935,26-FEB-12,25-FEB-12,Bob,,en,65.93.93.197,mkalushner@sympatico.ca,15051932,000000123530069,4,4,,4
340936,24-FEB-12,18-JAN-12,Diana,,en,69.157.170.18,billy.gail@sympatico.ca,14648472,000000122660668,5,4,"The service was great,however the csr told me that I would be recieving a new modem because mine was old and slow. As of yet I have not recieved the modem and I would like this to be as fast a sI was told that it should be.",4
340937,24-FEB-12,23-FEB-12,Haythem,,fr,184.145.218.234,sylvain.doucet@sympatico.ca,15030366,000000123489951,2,3,"Afin de résoudre ce problème, somme toute léger, j'ai dû faire appel à 3 reprises à votre service technique. À 2 reprise ont m'a répondu que le problème était du coté du réseau et qu'un responsable me contacterais au cours des prochaine 48 heures. Finalement, le troisième conseillé m'a simplement dit de faire un réset sur le modem SpeedStream.  -> lors de mes 3 différentes conversation, j'ai noté que ceux-ci semble utilisé un micro de faible puissance car il était difficile de les entendre. ",3
340938,24-FEB-12,23-FEB-12,Henry,,en,70.29.46.32,beloved-king@sympatico.ca,15020110,000000123485719,5,4,,5
340939,24-FEB-12,23-FEB-12,Walid,,en,184.144.207.115,Scorpios2000@sympatico.ca,15019084,000000123489650,5,5,"Comments :
The Agent Wallid was extremely patient very customer oriented 
very proffesionnal,very technical
I really enjoyed talking with him ,he is an asset to your TEAM KUDOS SIR :) ",5
340940,25-FEB-12,24-FEB-12,Souhail,,fr,70.53.198.196,jog_map@sympatico.ca,15038154,000000123493658,5,5,,4
340941,25-FEB-12,24-FEB-12,Ben Mahmoud,,fr,76.70.60.248,claudedesjardins@bell.net,15034204,000000123502919,2,2,,3
340942,25-FEB-12,19-FEB-12,James,,en,70.26.22.154,bluenoseHounsell8@sympatico.ca,14974370,000000123378881,4,4,no comment,2
340943,25-FEB-12,24-FEB-12,Samantha,,en,76.67.133.33,mroessl@sympatico.ca,15041026,000000123492712,5,4,Everything was positive!,5
341433,26-FEB-12,22-FEB-12,Skander,,fr,76.71.196.157,rpelletier_2@sympatico.ca,15016826,000000123457458,4,2,"Je viens de communiquer à nouveau avec un représentant (Carlo) et je crois que les petits problèmes aur j`avais ont été résolu.  Je n`avais plus le service antivirus de Bell et j`avais perdu la possibilité d`utiliser Outlook pour mes messages.
Je n`ai pas tout vérifié mais il ssemble que les  corrections furent apportées
Merci beaucoup
",5
341434,26-FEB-12,24-FEB-12,Hector,,en,65.94.203.195,davisbrad@sympatico.ca,15034742,000000123492869,1,1,"Hector said this was something that Bell did not provide support with.  However, on February 26th I spoke with Diego who was the most helpful person in the world.  He even signed on remotely and did what Hector was unable/unwilling to do.  Please congratulate Diego for a job well done.",1
341435,26-FEB-12,25-FEB-12,Srinivasan,,en,76.64.14.115,s.davidson@sympatico.ca,15053540,000000123517637,5,5,I was very pleased! ,5
341436,26-FEB-12,24-FEB-12,Kumar,,en,174.95.90.86,sonny0055@sympatico.ca,15043950,000000123496460,3,2,"THE PROBLEM WAS RESOLVED ,BUT OCCURED AGAIN TODAY AND HAD TO CALL BELL TECH SUPPORT ",4
341437,26-FEB-12,25-FEB-12,Rebeca,,en,65.95.34.122,mrslilly@sympatico.ca,15052134,000000123534323,4,3,,4
341438,26-FEB-12,23-FEB-12,John,,en,70.52.186.24,salkassum@sympatico.ca,15029472,000000123475143,4,4,Clarify difference between accessing mail on the web as opposed to Outlook.,5
341439,26-FEB-12,25-FEB-12,Saranya,,en,70.53.42.130,john.smithyman@sympatico.ca,15050146,000000123524675,5,5,,5
341440,26-FEB-12,25-FEB-12,Suresh,,en,70.30.25.38,marg_w@sympatico.ca,15051306,000000123521985,5,5,Remote  control  is  a  great  help.,4
341441,26-FEB-12,25-FEB-12,Mike,,fr,65.95.12.62,imonica@sympatico.ca,15049526,000000123521138,4,5,tout a ete beau,4
341442,26-FEB-12,30-JUL-11,Budala,,en,70.54.129.63,muriel002@sympatico.ca,12759885,000000118847976,3,3,Not fast enough.,5
341443,26-FEB-12,25-FEB-12,Radhika,,en,70.31.50.54,pvfischer@sympatico.ca,15052930,000000123529420,4,4,I have hearing difficulties and was able to understand the technician only after several repeats at times. Perhaps some training to help the technicians deal with deaf people would be helpful. She was however very patient. ,4
341444,26-FEB-12,25-FEB-12,Visakan,,en,70.48.75.6,peteandbarb@sympatico.ca,15052714,000000123533066,2,4,,2
341445,26-FEB-12,24-FEB-12,Hassen,,fr,76.71.220.114,bbeland1@sympatico.ca,15032930,000000123509915,4,5,,4
341446,26-FEB-12,25-FEB-12,Loyda,,en,50.101.147.130,bjv2@sympatico.ca,15046750,000000123527890,5,4,"let me know why I get disconnected from internet
",5
341447,26-FEB-12,25-FEB-12,Claude,,en,64.228.209.51,GordonK@bell.net,15045692,000000123530501,4,,problem on going not sure if totally resolved,4
341448,26-FEB-12,25-FEB-12,Xenia,,en,70.55.51.12,astaines-wherry@sympatico.ca,15046446,000000123534055,1,2,"I should not have had to call 3 times in 1 day to resolve the same issue in the first place,especailly since I mentioned to every p[erson I spoke to that our modem was old and was making noises.  Clearly the answer would have been to send a new modem,which is what was concluded but after numerous calls and being passed from one person to the next.",2
341449,26-FEB-12,25-FEB-12,Salvador,,en,174.93.175.17,killingjoke@bell.net,15050572,000000123530589,3,2,,4
341450,26-FEB-12,25-FEB-12,Samia,,en,70.26.252.7,japestiguy@sympatico.ca,15049734,000000123521021,5,4,,4
341451,26-FEB-12,25-FEB-12,Twinx,,en,184.147.195.8,dovergirl1@sympatico.ca,15048190,000000123527999,4,4,"I wasn't aware of a limit for internet usage and had no idea what I was covered for until I spoke with your expert. How could you have warned me that I was in fact using more than I was allowed? The problem occured when my son moved back home and I would have appreciated a heads up to prevent the problem of overuse or to be asked if I wanted more usage time before billing me. Also, I am finding the general increases overall to be more than I will soon be able to afford and may have to check out other service providers. Thanks.",4
341452,26-FEB-12,25-FEB-12,Geetha,,en,76.69.28.10,k.limb@sympatico.ca,15050360,000000123523410,3,3,There was some confusion with internet password information.  The customer rep. changed the password but it was not changed on the automated tech help line.  This made me unsure of the proper password and caused me several more hours of trouble shooting.,4
341453,26-FEB-12,25-FEB-12,Linda,,en,65.95.100.60,Imsolucky14@bell.net,15045708,000000123519623,5,5,the waiting is much two long,
341454,26-FEB-12,25-FEB-12,Shaik Rameez,,en,65.95.129.31,jeanvernon@bell.net,15049884,000000123532303,5,5,"nothing really, he was very patient and understanding",5
341455,26-FEB-12,25-FEB-12,Jessica,,en,174.89.29.71,vlmedeiros@sympatico.ca,15055046,000000123530826,1,1,Spoken to someone with some understanding of how your systems work.always much confusion.,1
341456,26-FEB-12,25-FEB-12,Cristobal,,en,70.53.84.245,dave.ertel@sympatico.ca,15047838,000000123529820,5,5,great service thanks ,5
341457,26-FEB-12,25-FEB-12,Brittany,,en,65.94.98.154,heather.mcfadden029@sympatico.ca,15049328,000000123521862,5,5,,5
341458,26-FEB-12,22-FEB-12,Med Wacef,,fr,174.92.232.67,dorislalonde@bell.net,15010640,000000123464757,5,4,,5
341459,26-FEB-12,24-FEB-12,Slah,,fr,76.68.172.241,mimiparis@sympatico.ca,15040758,000000123497290,5,5,votre technicien Michael (je ne sais pas son nom de famille) est très professionnel.  Il a fait un bon boulot.,5
341460,27-FEB-12,24-FEB-12,Mindy,,en,64.229.26.152,colleen.robertson@sympatico.ca,15034330,000000123510053,1,1,"Mindy was only the first person I spoke to who passed me on to someone else and the nightmare went on from there.  Shame on you Bell CANADA that you actually employ people outside of Canada to do jobs that CANADIANS living in CANADA could do.  I've been a Bell customer since December 1974 without a stop and I think my days with Bell are coming to an end.  I spent over one hour with a representative who said he was in El Salvadore and that's disgusting.  I know a dozen people or more who live right here in Ontario CANADA who would be so proud to work for Bell and they desperately search for work but for some strange reason, Bell employ people in the Phillipines, India, El Salvadore, etc and that's so wrong.  The rep's name was Edwin, he could barely hear me, I could barely hear him, his accent was so heavy I kept asking him to speak slower so I could strain to understand him, he took charge of my computer, spent WAY TOO MUCH time messing around, changed my password and at the end when he confirmed HE COULDN'T HELP ME, I asked him to let me put my original password back in the system, he said go ahead but obviously it didn't change because I received an email from Bell confirming my new password which  he (Edwin) set up and THAT'S NOT WHAT I WANTED.  He jut didn't listen.  Than I had to phone Bell back and go through another LONG period of time trying to find someone to help me correct the problem and it was a nightmare.  It always is when we have to do deal with Bell.  It's time you sharpen your pencils and take a hard look at your employees.  Bell Canada should be employed by people living in CANADA.",1
339922,27-FEB-12,26-FEB-12,Sowmya,,en,70.53.250.207,larry.allen@sympatico.ca,15059766,000000123543282,4,4,"Have a survice technician at my place the same day.
Offer to not charge for the days my internet service is not working.",5
339923,27-FEB-12,26-FEB-12,Ahmed,,en,207.236.107.26,brian.crozier@sympatico.ca,15056482,000000123543965,3,3,"I AM NOT PLEASED WITH THE LEVEL OF SERVICE AT THIS TIME!!!!!!!  
We lost our internet service due to the power adapter malfunctioning.  It would take between 24 to 48 hours to replace it which is unacceptable.  We should have been able to go to a Bell store and get one as a replacement.  I will now have to cancel medical appointments so I can work late and access the internet.  ",
339924,27-FEB-12,26-FEB-12,Asma,,fr,216.218.29.191,francisbrown@sympatico.ca,15057926,000000123539517,5,5,,5
339925,27-FEB-12,25-FEB-12,Xenia,,en,70.29.126.251,kraaon@sympatico.ca,15050632,000000123526142,5,5,,5
339926,27-FEB-12,26-FEB-12,Mohamed,,fr,76.65.48.15,frannicole@sympatico.ca,15057948,000000123535422,5,5,,5
339927,27-FEB-12,19-FEB-12,Manel,,fr,70.53.175.142,cab.ic@sympatico.ca,14974544,000000123379883,5,4,Rien de plus.,5
339928,27-FEB-12,26-FEB-12,Brenda,,en,64.228.71.162,davidbrebner@bell.net,15057170,000000123541623,3,,,4
339929,27-FEB-12,25-FEB-12,Salvador,,en,174.88.54.147,hans.m@sympatico.ca,15049285,000000123533265,5,5,,5
339930,27-FEB-12,23-FEB-12,Kevin,,en,174.91.128.229,lorenzo.casola@sympatico.ca,15025920,000000123475936,3,3,"It seems we are constantly having to call Bell to get a problem/issue solved. We thought our last issue was finally solved after my conversation with Jim of Household Loyalty Dept.(B34T55M9) on January 25th. He offered a great deal that made us decide to stay with Bell afterall.  But when we received our next bill we noted we were charged $49.95 for a 'modem rental fee' after we were advised by Jim we would never be charged a modem fee ever again. I called Bell.... yet again and after asking 5 separate times to be put through to the 'Household Loyalty Dept.' (something I was told to do if I encountered another problem) I was finally connected with Kevin who advised that charge was an error and right away he would put through a credit of $ 56.44 ($49.95 + taxes).  Great - or so I thought. We received a confirmation email shortly thereafter stating a credit was applied to our account in the amount of $ 49.95 however, this is NOT the $ 56.44 we were advised by Kevin that we would receive.  Once again it would seem Bell has disappointed us. How many times does a loyal customer have to call before something is done correctly.
You are making us question and doubt our decision of staying with bell.
Please advise why we only received $ 49.95 and not the $56.44 Kevin said we would be receiving.",2
339931,27-FEB-12,19-JAN-12,Perumalla,,en,64.229.138.14,matthew_todd78@sympatico.ca,14668846,000000122684416,4,4,,5
339932,27-FEB-12,22-FEB-12,Aymen,,fr,69.157.230.199,a.locas@sympatico.ca,15008092,000000123449596,4,4,,4
339933,27-FEB-12,15-FEB-12,Zaccheus,,en,76.68.109.54,keshwar-h@bell.net,14931728,000000123290695,1,1,"My internet service is ofthe poorest quality in the entire world,it shut off,saying no connection or local connection is disconnected,i have to reboot several times,also the phone service is a robbery i am paying for what i am not getting When calling or recieving you connot hear the other parties.I HAVE DECIDED TO CALLIN THE MEDIA TO EXPOSE THIS FRAUD THAT IS BEEN COMMITED",1
339934,27-FEB-12,24-FEB-12,Michael,,fr,69.157.226.169,sabdel@sympatico.ca,15043284,000000123502862,4,4,,4
339935,27-FEB-12,24-FEB-12,Joelle,,en,70.29.32.88,milne18@sympatico.ca,15040754,000000123503247,1,1,solved my problem as you said you would  Nov.2011.,1
339936,27-FEB-12,25-FEB-12,Priyanka,,en,70.55.50.158,vanpatter007@sympatico.ca,15054948,000000123517988,2,3,"The ""help"" person was impatient and accusing. Not everyone is computer tech savvy which is why we call people like you for help. Cool... calm... and patience would have been appreciated. The problem seems to have been that my new computer, which needed its IP address re-set for e-mail usage, has a wireless connection...This seemed to be a stumbling block for the tech help person who didn't know how to help in this situation. ",3
339937,27-FEB-12,23-FEB-12,Med Mehrez,,fr,67.68.222.212,gisele.bourassa@sympatico.ca,15023220,000000123480796,4,4,J'aimerais être répondu par une personne du Québec ou du moins du Canada.  On m'a donné une compensation pour ce problème mais cela m'a coüté de l'argent et beaucoup de temps. ,
339938,27-FEB-12,24-FEB-12,Blake,,en,50.100.165.228,fatdeals@sympatico.ca,15035812,000000123500677,4,1,Bell could fix my internet account after 5 weeks of playing games and continious lying to me. one dept doesnt know wtat the other is doing? hows does bell stay in business?,1
339939,27-FEB-12,24-FEB-12,Ousmane,,en,50.100.165.228,fatdeals@sympatico.ca,15035814,000000123498905,1,1,This idiot hung on on me after being on teh phone with  Bell for over 5 hours trying to fix up my internet account. Which to this day is still not fixed up!!!!!!! My order has been pending for 5 weeks is that normal????? ,1
339940,27-FEB-12,26-FEB-12,Hemavathi,,en,67.71.82.55,carolc@bell.net,15056646,000000123546139,5,5,,5
339941,27-FEB-12,24-FEB-12,David,,en,70.50.219.3,larry_jones1@sympatico.ca,15039096,000000123508762,5,5,,5
339942,27-FEB-12,19-FEB-12,Lokeswaran,,en,70.53.144.95,dominic.faccone@sympatico.ca,14975426,000000123382093,5,5,,5
339943,27-FEB-12,15-FEB-12,Eric,,en,72.39.127.46,earl_woudwyk@sympatico.ca,14928600,000000123290819,1,1,"Give a refund for the months that that service was not available to us.  The service which should not have offered to us in the first place. Not a custumer service rep, but rather a rep to listen and do nothing but try to keep your service with bell.  There is no service for customers that have an issue.",1
339944,27-FEB-12,02-DEC-10,John,,en,174.95.137.242,mgtapp@sympatico.ca,10162697,000000113357063,5,5,Nothing,5
339945,27-FEB-12,24-FEB-12,Jordan,,en,76.69.85.151,jenniferhazen@sympatico.ca,15037821,000000123516892,4,4,"I seem to be having frequent Bell modem/wireless internet connection problems with either limited or no access to your service. It's been happening once a month. While the technician (Julio) seemed knowledgeable and friendly, I do hope that this problem has now been fixed.",
339946,27-FEB-12,20-FEB-12,Kathy,,en,69.158.101.207,brwalker@bell.net,14982554,000000123412484,4,5,"The advisor was extremely patient , going several times over the problem. She also put pictures from H Packard of my laptop . I couldn't locate the wireless button at bottom left of the PC that she kept speaking about. It finally turned out the button and orange/blue wireless button is on the  edge of the PC toward the user, just below the flat main surface where I had been looking. I did not know it was there- after having this PC for more than a year. IF THE IDEA OF THE button and small light being on the lip of the computer, rather than on the main flat surface could have been anticipated by her  it would have saved hert time. But she kept gracious and patient throughout until the problem was resolved. Thanks for this full personal attention.",5
340431,27-FEB-12,26-FEB-12,Stacey,,en,216.254.155.194,dnikolic2@sympatico.ca,15057432,000000123541241,5,5,Better English speaking CS agents who first take your call. The front line people.,5
340432,27-FEB-12,25-FEB-12,Mindy,,en,174.91.109.177,rvandres@sympatico.ca,15053518,000000123533542,4,1,need support from other departments.,3
340433,27-FEB-12,26-FEB-12,Pierre,,en,69.159.60.32,robert.kettle@sympatico.ca,15061854,000000123542361,5,5,Nothing. Your associate was extremely knowledgeable and patient.,5
340434,27-FEB-12,23-FEB-12,Hugo,,en,76.68.92.150,jvchiles@sympatico.ca,15024966,000000123467516,5,4,Can't think of anything.  Francis gave the extra effort in ensuring our satisfaction by making a follow-up call to check if any further problems.,4
340435,27-FEB-12,24-FEB-12,David,,en,216.208.45.249,cnspts@sympatico.ca,15034298,000000123502838,4,5,,1
340436,27-FEB-12,26-FEB-12,Stephan,,en,70.24.232.85,souls@sympatico.ca,15062564,000000123541638,2,2,"Considering this was the 3rd time the problem happened and each time I call I get the same explination, I'd say there isn't much more that can be done.

I'm at the point where I've had enough of Bell service and I'm looking into changing my provider for Internet & Home Phone...",2
340437,27-FEB-12,26-FEB-12,Melvin,,en,50.101.230.149,slededmead@sympatico.ca,15062478,000000123537595,5,5,,5
340438,27-FEB-12,26-FEB-12,Stephan,,en,174.89.160.98,rosemary.mcclelland@sympatico.ca,15061990,000000123543106,5,5,I can't think of anything.  I did not have to wait long for a technician.  Stephan worked tirelessly and very courteously to resolve my problem.  He was very reassuring.  ,5
340439,27-FEB-12,26-FEB-12,Khan,,en,76.70.80.207,daveduval@sympatico.ca,15057156,000000123541536,5,5,I don't want to be prejudice in any way and I know the people of other countries need work but as Canad is struggling to get through the current economic downtrun I just wish such assignments as online help could be carried out by Canadians.  The fellow who helped me was patient and very helpful so he did his job as expected - so no problem that way.  Thanks,5
340440,27-FEB-12,21-FEB-12,Amany,,fr,142.100.131.7,zipzip@sympatico.ca,15007766,000000123424344,1,1,me proposer des solutions pour répondre à mon insatifaction.,1
340441,27-FEB-12,24-FEB-12,Mehdi,,fr,70.51.46.122,labbas1@sympatico.ca,15039018,000000123503785,3,3,,3
340442,27-FEB-12,24-FEB-12,Mohamed,,fr,174.92.87.174,dorothylavoie@bell.net,15035216,000000123498293,5,4,Rien,5
340443,27-FEB-12,26-FEB-12,Allan,,en,74.14.64.214,ps490@sympatico.ca,15061566,000000123543791,1,1,fix my slow speed,1
340444,27-FEB-12,26-FEB-12,Houssemeddine,,fr,70.55.120.157,rogerperron_4@sympatico.ca,15061944,000000123539793,1,1,probleme pas resolu,1
340445,27-FEB-12,23-FEB-12,Shashank,,en,184.147.133.42,de.johnston@sympatico.ca,15021696,000000123485434,3,4,2nd line support needs to listen to what they are told.  Agent spent a lot of time doing line tests when in fact the issue was the modem.  This was evident from the lights that were lit/not lit on the modem but this was not really considered or dealt with until the end of the call. ,4
340446,27-FEB-12,25-FEB-12,Joan,,en,184.145.67.20,paulineb@bell.net,15052630,000000123518567,4,4,"The representativewas hard to undestand, and sock to low.",4
340447,27-FEB-12,26-FEB-12,Kevin,,en,38.107.139.69,g.abish@sympatico.ca,15057992,000000123542091,1,1,"I had arranged for a technician service call for Feb. 26. After waiting until 3pm with no call, I called Bell and was told I WOULD HAVE THE SERVICE BETWEEN 12-5pm. No one ever called or showed up!",1
340448,27-FEB-12,26-FEB-12,Selim,,fr,70.53.214.237,dphilippe6@sympatico.ca,15057500,000000123538267,5,5,,5
340449,27-FEB-12,26-FEB-12,Hanen,,fr,70.30.218.214,athibault10@sympatico.ca,15056056,000000123536588,5,5,,5
340450,27-FEB-12,26-FEB-12,Erika,,en,174.91.71.96,helen.w075@sympatico.ca,15058464,000000123545958,2,1,resolve the issue,2
340451,27-FEB-12,24-FEB-12,Wassim,,fr,65.92.85.231,piotr.kociolek@sympatico.ca,15042112,000000123505245,1,1,Avoir les conseillers qui parlent québecois.,2
340452,27-FEB-12,26-FEB-12,Oussama,,fr,70.48.17.111,thrse.st-pierre@sympatico.ca,15062980,000000123538857,5,4,,5
340453,27-FEB-12,26-FEB-12,Neila,,fr,70.48.17.111,thrse.st-pierre@sympatico.ca,15062982,000000123540092,5,4,,5
340454,27-FEB-12,24-FEB-12,Abhishek,,en,70.31.39.45,hjwiens@sympatico.ca,15037060,000000123515497,5,5,all was good,5
340455,27-FEB-12,26-FEB-12,Sam,,en,70.31.42.181,pcbailey@sympatico.ca,15061340,000000123544333,4,3,"Explain to me why my line went from 6 mbps to 2mbps when I renewed my agreement?  And why even after the fix I still only get high 4 to 5 mbps, when I had been getting 6 for years?",3
340456,27-FEB-12,23-FEB-12,Med Amine,,fr,69.156.87.72,perea@sympatico.ca,15028122,000000123485577,5,5,,3
340457,27-FEB-12,24-FEB-12,Rene Jose,,en,70.31.39.45,hjwiens@sympatico.ca,15037062,000000123514043,5,4,all was great and fixed until Bell contact was returned to normal and my system reverted back to the old problem and I had to call in for further assistance.,5
340458,27-FEB-12,26-FEB-12,Kevin,,en,64.231.24.157,rolf.foss@sympatico.ca,15061956,000000123544136,4,4,Service rep could have had a better command of the language.,4
340459,27-FEB-12,24-FEB-12,Vijay,,en,184.144.135.94,mooreandspencer@sympatico.ca,15040956,000000123500106,1,1,"Your agent, Vijay, ID XZ208, acted on the instructions of a third party and made changes to my account.  The third party knew my name, street address, phone number and email address, all public knowledge.  Your agent asked no effective security questions.  ",1
340460,27-FEB-12,26-FEB-12,Edgar,,en,70.27.80.55,lessard.t@sympatico.ca,15059872,000000123543926,5,5,,5
340461,27-FEB-12,18-FEB-12,Djouaihia,,fr,184.144.244.154,rivard_sylvie@sympatico.ca,14971442,000000123374293,4,4,,4
340462,27-FEB-12,25-FEB-12,Mehdi,,fr,70.51.199.240,diftar@sympatico.ca,15048062,000000123524852,5,5,Je ne crois pas,5
340463,27-FEB-12,25-FEB-12,Emmanuel,,en,72.215.215.194,jenny.croth@sympatico.ca,15049916,000000123527926,3,1,Resolve the issue ,1
340464,24-FEB-12,20-FEB-12,Charbel,,fr,174.92.151.32,valle1@sympatico.ca,14992916,000000123409756,5,5,,4
340465,24-FEB-12,22-FEB-12,Kumar,,en,65.95.139.112,dgough@sympatico.ca,15010474,000000123460393,4,4,,4
340466,25-FEB-12,24-FEB-12,Jason,,en,97.101.32.83,sooprsnoop@sympatico.ca,15043958,000000123492349,5,2,,4
340467,25-FEB-12,24-FEB-12,Alain,,en,74.12.249.17,martin.dekkers@sympatico.ca,15040198,000000123502769,2,1,Provide accurate information ,2
340468,25-FEB-12,24-FEB-12,Daniel,,fr,76.71.183.33,gvilleneuve_29@sympatico.ca,15036808,000000123499058,3,2,"aucune idée, même le technicien n'a pu régler le problème,
 j'ai réussi a régler le problème moi même",5
340469,25-FEB-12,24-FEB-12,Rudys,,en,74.12.36.233,patermim@sympatico.ca,15041724,000000123494925,4,3,price to drop more,3
340470,25-FEB-12,24-FEB-12,Basker,,en,184.146.98.114,rn.simpson@sympatico.ca,15042828,000000123499263,5,4,,5
340471,25-FEB-12,24-FEB-12,Sahali,,fr,70.26.198.50,ateliersdor@sympatico.ca,15032720,000000123500077,5,5,,5
340944,25-FEB-12,24-FEB-12,Harathi,,en,70.49.133.206,jessies.mom@sympatico.ca,15037846,000000123512223,3,4,"There were great lapses in the communication - so much so that I was not sure that I was still connected. At one point I was saying ""hello...hello..."" and all I got was silence. I felt like the operator was doing something else and I was secondary.",3
340945,25-FEB-12,24-FEB-12,Susan,,en,184.144.32.99,dboisvert_32@sympatico.ca,15034762,000000123511102,5,3,sending me usage update 2 weeks late does not help me control my internet usage. Seems more likely that the update emails were late so that i would purchase additional service.,
340946,25-FEB-12,24-FEB-12,Sabha,,en,184.145.51.128,jdselsky@sympatico.ca,15037710,000000123513802,4,3,"I am still not clear as to what password reset means with regard to an alternate e-mail address. In other words, why do you need a alternate e-mail address for password resets?",5
340947,25-FEB-12,24-FEB-12,Jose,,en,70.27.2.251,alex-dee.fraser@sympatico.ca,15032198,000000123497545,4,3,Still had some small problem which was taken care of by another call,5
340948,25-FEB-12,24-FEB-12,Sofien,,fr,70.48.3.245,pitco76@bell.net,15042114,000000123502954,4,3,"Fournir un service complet, même pour l'installation de mo adresse courriel, sur mon nouveau mobile.",4
340949,25-FEB-12,24-FEB-12,Rehana,,en,70.48.211.113,bhix@sympatico.ca,15033112,000000123502503,5,5,nothing,5
340950,25-FEB-12,24-FEB-12,Yosimar,,en,70.29.15.178,starkes@sympatico.ca,15044058,000000123510282,5,5,Nothing. It went extremely well. Everything was fixed.,5
340951,25-FEB-12,24-FEB-12,Elizabeth,,en,184.151.115.20,npantelopoulos@sympatico.ca,15041442,000000123506212,5,4,,4
340952,25-FEB-12,24-FEB-12,Med Amine,,fr,184.144.176.44,pierrette07@sympatico.ca,15042096,000000123512270,5,5,De la magie pour devenir une spécialiste en ordi comme Emid qui a répondu à mon problème. ,5
340953,25-FEB-12,21-FEB-12,Meriam,,fr,76.68.170.151,brazeau15@sympatico.ca,14995390,000000123422356,4,5,,4
340954,25-FEB-12,24-FEB-12,Amy,,en,70.31.104.218,johntwilson@sympatico.ca,15038270,000000123495268,2,2,"When customer care is taking care of internet issues, they should be better educated in the field. 10 downloaded songs would not use in excess of 30 gb.",2
340955,25-FEB-12,24-FEB-12,Partha,,en,70.29.5.223,Tristanrees@bell.net,15031878,000000123503443,4,4,n/a,4
340956,25-FEB-12,24-FEB-12,Vijayashanti,,en,70.49.236.115,marlfal@sympatico.ca,15040168,000000123510336,4,4,IT is very difficult to understand what a non=Canadian was saying. I made the best effort to understand.,3
340957,25-FEB-12,24-FEB-12,Edgardo,,en,70.49.236.115,marlfal@sympatico.ca,15040170,000000123511446,4,4,Keep jobs  in Canada. ,3
340958,25-FEB-12,22-FEB-12,Ousmane,,en,65.92.114.205,sdrew3@sympatico.ca,15017178,000000123456710,3,3,"i requested changes to my bell bundle - a change to phone service - and a change to my internet service. there turned out to be a problem with my bell internet security service in that it was turned off completely. i was not informed that this would happen. i contacted bell technical help, and eventually they were able to put it back on my computer for me. so i think i should have been informed that this was going to happen. it caught me off guard. i think the explanation of my new service should have been better explained to me. ",4
340959,25-FEB-12,24-JAN-12,Leslie,,en,74.198.9.200,davidewingent@bell.net,14717358,000000122804353,4,4,,4
340960,25-FEB-12,24-FEB-12,William,,en,184.147.187.59,debbie.mclean3@sympatico.ca,15034834,000000123500581,4,5,we had trouble hearing each other,4
340961,25-FEB-12,23-FEB-12,Naoufel,,fr,174.92.150.165,mathias.pelletier@sympatico.ca,15026662,000000123477638,5,5,,5
340962,25-FEB-12,23-FEB-12,Natalia,,fr,70.27.143.193,nicdup@sympatico.ca,15027592,000000123479524,5,4,,4
340963,25-FEB-12,23-FEB-12,Mudilyar,,en,174.89.160.41,art.rose@sympatico.ca,15019756,000000123467843,5,5,,5
340964,25-FEB-12,24-FEB-12,Jonathan,,en,174.94.0.91,raziyajessa@sympatico.ca,15042474,000000123504790,4,4,,5
340965,25-FEB-12,21-FEB-12,Imen,,fr,70.26.234.187,selpoivre@sympatico.ca,15005552,000000123415554,1,1,"apres visite du thec,changer la boite+
changer fil, internet,oui encore coupure
11.30pm- et 9.05am..(voir appel)
(att: partie de poker en ligne avec Las Vegas,, 11.30pm et coupure,
et bien 2.000$ de perte,,, demande remboursement,,??? $2.000 Att: (avocat) dans le dossier,,,sérieux..",1
340966,25-FEB-12,23-FEB-12,Jay,,en,174.91.130.185,p.sbert@sympatico.ca,15027878,000000123481541,5,4,All was OK,5
340967,25-FEB-12,24-FEB-12,Habib,,fr,70.53.144.228,charif.madih@sympatico.ca,15033988,000000123513784,5,5,,5
340968,25-FEB-12,24-FEB-12,Edwin,,en,70.53.224.190,ralph.lilian.watson@sympatico.ca,15042382,000000123515666,4,3,,4
340969,25-FEB-12,22-FEB-12,Keerthi,,en,174.94.60.84,victoriaj@sympatico.ca,15018358,000000123452536,5,3,,
340970,25-FEB-12,22-FEB-12,Celina,,en,64.231.194.93,s-p.monks@sympatico.ca,15016902,000000123464903,4,3,"have the answer for me and not make me wait,
",4
340971,25-FEB-12,24-FEB-12,Fatma,,en,70.52.229.122,ajnolin@sympatico.ca,15032122,000000123500566,5,5,my bill go up all time and you tell me if I can buy my moderm I dont like pay rent,5
340972,25-FEB-12,24-FEB-12,Jonathan,,en,70.48.7.210,p.malandro@sympatico.ca,15041580,000000123498469,5,5,,5
340973,25-FEB-12,24-FEB-12,Victor Gabriel,,en,70.24.163.117,karen.garner@sympatico.ca,15038592,000000123510249,5,4,,5
340974,24-FEB-12,19-FEB-12,Anis,,fr,65.92.170.28,jf.mondou@sympatico.ca,14976778,000000123379948,5,5,Le service a été excellent. Rien de mieux aurait pu être fait. Le conseiller a été très patient et compétent.,5
340975,24-FEB-12,23-FEB-12,Hari,,en,74.15.76.248,syne@sympatico.ca,15030392,000000123490164,1,1,"-Attempt to fix the slow connection problem, or offer a discount until this problem is completely resolved. 
-Have CSR's that speak clear English. 
**We have been Bell customers for many. many years and since you are unable to resolve this problem in a satisfactory manner we are now considering taking our requirements elsewhere.**",1
340976,24-FEB-12,12-DEC-11,Souhir,,fr,184.107.108.63,allouche.m@sympatico.ca,14215558,000000121846053,5,5,,5
340977,24-FEB-12,23-FEB-12,Victor Gabriel,,en,174.93.134.76,pjf.yul@sympatico.ca,15028342,000000123484860,2,2,Be less patronizing,4
340978,24-FEB-12,18-FEB-12,Edgar,,en,70.51.54.73,downeyd@bell.net,14966558,000000123375623,4,5,done it all,5
340979,24-FEB-12,23-FEB-12,Jordan,,en,76.64.79.179,robert_burns@sympatico.ca,15029070,000000123490667,4,4,,5
340980,24-FEB-12,20-FEB-12,John,,en,64.231.90.175,faycar@sympatico.ca,14984670,000000123399554,4,4,,4
340981,24-FEB-12,23-FEB-12,Joe,,en,67.68.52.26,ramosli@sympatico.ca,15028662,000000123488707,5,5,,5
340982,24-FEB-12,23-FEB-12,Mohamed,,fr,70.48.118.53,c.legault01@sympatico.ca,15020576,000000123472002,3,4,"Cet appel a été nécessaire parce que je venais tout juste de parler à un autre représentant du service à la clientèle qui lui ne m'avait pas bien renseigné et cela m'avait créé des problèmes avec mon internet et ma boîte de courriels sympatico.
Par chance que le 2e représentant était plus compétent mais j'aurais préféré avoir une bonne réponse dès mon premier appel.",3
341461,27-FEB-12,26-FEB-12,Divya,,en,70.26.133.138,dsbichard@sympatico.ca,15057524,000000123547263,5,5,,5
341462,27-FEB-12,26-FEB-12,Jose,,en,70.26.133.138,dsbichard@sympatico.ca,15057526,000000123544825,3,2,,3
341463,27-FEB-12,26-FEB-12,Zishan,,en,184.146.80.240,maryoh@sympatico.ca,15060464,000000123539707,4,4,"Zishan was very helpful and knowlegable and problem was fixed and did work for the duration of the day. the next day the internet connection was down again and then resolved, this should not have happened 2 days in a row.....",4
341464,27-FEB-12,26-FEB-12,Sulochana,,en,184.147.198.28,loncje@sympatico.ca,15051000,000000123534904,3,1,"The customer care representative had a very heavy accent and was at times difficult to understand.  Also, the problem was not resolved at all at the time of the call.",3
341465,27-FEB-12,24-FEB-12,Darlene,,en,76.64.116.231,kacdra@sympatico.ca,15038550,000000123494066,5,5,Absolutely nothing. Darlene was an excellent help!,5
341466,27-FEB-12,26-FEB-12,Amine,,fr,174.89.85.59,JEANSON-ROCK@sympatico.ca,15055472,000000123548225,5,5,,5
341467,27-FEB-12,26-FEB-12,Nabiha,,fr,66.110.128.158,famillearbour@sympatico.ca,15057792,000000123540446,4,4,,4
341468,27-FEB-12,26-FEB-12,Domnic Francis,,en,207.35.67.130,gacross@sympatico.ca,15058008,000000123541913,2,2,"He failed to understand what I was asking, his answer was out of context with the question.",2
341469,27-FEB-12,26-FEB-12,Pamela E,,en,70.27.80.55,lessard.t@sympatico.ca,15059870,000000123543552,5,5,,5
341470,27-FEB-12,03-OCT-11,Med Wassim,,fr,184.146.235.74,attal_danielle@sympatico.ca,13485512,000000120295791,1,1,"La personne qui m'a répondu a rit quand j'ai posé ma question. J'avais une question sérieuse concernant le contrôle parental et sa réaction en ricanant a été immature et irresponsable. De plus, après qu'il soit allé se renseigner, il a nié avoir rit quand je lui ai fait remarqué que je n'appréciais pas son attitude. IL a nié, en parlant continuellement sans m'écouter. J'ai dû raccrocher étant donné que cet homme était impoli et menteur.",1
341471,27-FEB-12,25-FEB-12,Youssef,,fr,67.70.26.252,cdginlap@sympatico.ca,15047244,000000123522136,4,5,,5
341472,27-FEB-12,24-FEB-12,Nischal,,en,74.15.61.241,dgweber@sympatico.ca,15035006,000000123498465,5,4,,4
341473,27-FEB-12,24-FEB-12,Temsu,,en,74.15.61.241,dgweber@sympatico.ca,15035004,000000123502451,5,5,,5
341474,27-FEB-12,24-FEB-12,Ajay,,en,74.15.61.241,dgweber@sympatico.ca,15035002,000000123506170,4,4,,5
341475,27-FEB-12,24-FEB-12,Rahma,,fr,70.26.231.163,michelronde@bell.net,15040678,000000123496960,4,4,"Ligne téléphonique était mauvaise.
Rien de plus!",4
341476,27-FEB-12,25-FEB-12,Med Hedi,,fr,65.94.211.166,arpie8@sympatico.ca,15046406,000000123528465,5,5,tout est parfait,5
341477,27-FEB-12,26-FEB-12,Mehdi,,fr,70.55.210.216,paulcournoyer2@sympatico.ca,15061314,000000123538440,5,5,,5
341478,27-FEB-12,22-FEB-12,Ghaleb,,fr,67.68.249.130,jackc1@sympatico.ca,15012308,000000123461505,3,2,"J'ignorais alors que j'étais infesté de virus.
Parlant un excellent français, il me donnait des suggestions relativement ""vagues"" sur la ou des manières de m'en sortir.
Vous noterez que j'ai dû rappeller plus récemment et que le préposé s'est alors donné la peine de rappatrier mes activités internet et leur appliquer plusieurs ""sites"" ayant rapport à la sécurité et ainsi me permettre de me retrouver ""en pays connu"".
Même si je suis abonné à vos services depuis près de 15 ans sinon plus, j'ai pris quelques cours, mais à mon goût, je ne me considère pas comme expert et ce soutien occasionnel m'est nécessaire.
Vous le savez, vous avez fait certaines démarches pour m'intégrer à MSN Premium
et me l'avez subtilisé au milieu de l'été dernier.
Pour le moment,je sais à quoi m'attendre de votre service et préférerais ne pas avoir à recommencer avec un nouveau fournisseur.
D'où, veuillez ne pas inciter vos conseillers techniques à réduire leur collaboration comme ce monsieur Ghaleb tentait plus qu'évidemment me fournir comme attention.",2
341479,27-FEB-12,25-FEB-12,Jay,,en,199.227.138.196,jenny.croth@sympatico.ca,15049918,000000123523458,1,1,"Bell sent a representative to our home to resolve a problem identified by Bell (we were not aware of the problem).  The service rep visited our home and worked on the problem.  Once he left, we no longer could access the internet.  No one resolved our problem.  In fact, you turned what could have been fantastic customer service into a very frustrating situation.",1
341480,27-FEB-12,24-FEB-12,Sooraj,,en,204.110.170.5,roy.anderson@sympatico.ca,15043070,000000123501757,1,1,English speaking,3
341481,27-FEB-12,26-FEB-12,Quintin,,en,199.212.27.243,sheilaruth@bell.net,15062388,000000123540239,5,5,,5
341482,27-FEB-12,26-FEB-12,Selim,,fr,184.145.151.4,yric50@bell.net,15063460,000000123542333,3,3,"Le conseiller m'a dit que je pouvais aller vérifier par moi-même mon utilisation d'Internet, mais ne m'a pas accompagnée jusqu'au bout dans cette démarche. Je reste avec des questions.",4
341483,27-FEB-12,26-FEB-12,Vladimir,,en,174.91.46.194,garner1@sympatico.ca,15058034,000000123547279,5,5,"Nothing here!  
My recent experience was very good .... the representative (male with a Germanic name)seemed very experienced in this area or was an extremely quick study! I was helped and extremely pleased!  ",5
341484,27-FEB-12,20-FEB-12,Samatar,,fr,76.67.145.126,nettoyagedubuc@sympatico.ca,14989642,000000123404690,5,4,Rien de plus. Merci!,5
341485,25-FEB-12,24-FEB-12,Houda,,fr,184.146.235.208,paradis2422@sympatico.ca,15041670,000000123493775,4,5,non,5
341486,25-FEB-12,24-FEB-12,Mahender,,en,184.144.27.234,kaoss@sympatico.ca,15038584,000000123496630,5,5,everything went perfect. nothing to fix,5
341487,25-FEB-12,24-FEB-12,Naveed,,en,76.69.54.223,kellar5@sympatico.ca,15038722,000000123498525,3,3,Have tech advisor from N.A.,3
341488,25-FEB-12,21-FEB-12,Aprajit,,en,74.15.192.141,michael0@sympatico.ca,15002736,000000123436521,5,5,,5
341489,25-FEB-12,24-FEB-12,Preethi,,en,70.24.107.155,ronjeand@sympatico.ca,15043006,000000123496882,1,1,"Have people that can speak english, so I can understand them and live in Canada.",2
341490,25-FEB-12,24-FEB-12,Mohamed,,fr,67.70.24.130,lefebvrea@bell.net,15039202,000000123496360,4,4,,3
341491,25-FEB-12,22-FEB-12,Nelly,,en,70.55.50.161,pmwilson91@sympatico.ca,15016150,000000123454923,1,1,You people created a problem where there wasn't one.,1
341492,25-FEB-12,24-FEB-12,Marc-Andre,,en,70.53.117.248,aclarka_2004@sympatico.ca,15032010,000000123516717,3,2,"Same as b4, didn't define the problem clearly.
Only standard first level remedies were available, e.g. power cycling the dsl modem, which provided a short term fix.However still encountering slow service.",3
341493,25-FEB-12,24-FEB-12,Haythem,,fr,65.92.250.94,jocelyne.guay@sympatico.ca,15038100,000000123495337,4,4,,4
341494,25-FEB-12,24-FEB-12,Felix,,en,70.55.45.59,mmazurek@sympatico.ca,15040860,000000123507072,1,1,call back when disconnected,3
341495,25-FEB-12,24-FEB-12,Karingula,,en,70.55.45.59,mmazurek@sympatico.ca,15040862,000000123508463,3,1,,3
341496,25-FEB-12,24-FEB-12,Eddy,,en,184.147.195.126,micjan16@sympatico.ca,15040684,000000123511900,5,5,,5
339947,27-FEB-12,25-FEB-12,Pamela,,en,64.231.52.165,nealstep@sympatico.ca,15052231,000000123519250,4,4,,3
339948,27-FEB-12,22-FEB-12,Olivier,,en,96.49.130.201,rstanisz@sympatico.ca,15016850,000000123459388,5,4,,5
339949,27-FEB-12,25-FEB-12,Wayne,,en,76.64.99.220,jonbeth94@sympatico.ca,15050188,000000123521904,5,5,Wayne is an asset to your company. He answered my questions quickly and professionally.,4
339950,27-FEB-12,26-FEB-12,Melvin,,en,76.69.141.71,ciloka@sympatico.ca,15056828,000000123536503,5,5,nothing  more,5
339951,27-FEB-12,25-FEB-12,Rodolfo,,en,70.24.210.141,tmeehan@sympatico.ca,15054710,000000123530690,4,4,"Very helpful and stayed with me while he resolved problem. Appears key nu,ner on modem does not correspond to modem and he had to authenticate a new key. We do not know what that key number is? Would be helpful to know it.
",4
339952,27-FEB-12,26-FEB-12,Estephania,,en,70.29.95.208,auseger@sympatico.ca,15056066,000000123543571,5,5,I can't think of anything better.,5
339953,27-FEB-12,24-FEB-12,Ahmed,,en,65.95.209.227,eddie.lesley@sympatico.ca,15035458,000000123515912,2,4,"Called five different times, and received a different answer each time until last man I spoke to achmed said we will fix this problem today after I gave him an ear full so it could have been done like he did it the first time. He actually knew what he was talking about the others either didn't  know or were guessing,, and my problem was not fixed",3
339954,27-FEB-12,22-FEB-12,Mario,,en,74.12.89.177,peter.mcclean@bell.net,15016000,000000123455262,4,4,,4
339955,28-FEB-12,26-FEB-12,Eduardo,,en,65.94.102.66,zota@sympatico.ca,15063524,000000123547212,4,4,,4
339956,28-FEB-12,26-FEB-12,Aqeel,,en,174.95.239.42,lmihalicz@sympatico.ca,15059996,000000123547957,3,4,"Satisfaction...between very and somewhat...  The c.c.representative said I should phone microsoft becuse my e-mail (microsoft outlook) was corrupted. It was I that suggested and insisted that an e-mail item (that was continously trying to be sent all be it unsuccessfully) be deleted. I was unable to do it myself, but the  represntative could. That action appears to have solved the problem in question.  ",3
339957,28-FEB-12,27-FEB-12,Joan,,en,99.237.77.69,urisaoc@sympatico.ca,15072592,000000123553101,5,5,,4
339958,28-FEB-12,27-FEB-12,Sergio,,en,69.158.180.82,marting4081@sympatico.ca,15069460,000000123559330,5,5,,5
339959,28-FEB-12,27-FEB-12,Viency,,en,70.26.158.182,sjpriemer@bell.net,15071832,000000123564943,1,2,at least your servive reps could care about your customers being overcharges for the internet use for the last 6 months. finally they figured out that my account was being hacked from an outside source. but my compensation for this problem wasn't enough.,1
339960,28-FEB-12,27-FEB-12,Carlton,,en,70.51.221.102,mshabs@sympatico.ca,15070024,000000123561814,5,5,,5
339961,28-FEB-12,27-FEB-12,Jorge Alberto,,en,70.26.158.182,sjpriemer@bell.net,15071834,000000123566931,2,3,"after about a half hour on the phone with this rep the problem seemed to be solved ,an hour later the same problem occured , now the service tech says it's the power adapter to my modem that need to be replaced.my internet and phone bill are way to high for such problems to occur. there is no safety device in place to guard from hackers and then I am to assume full payment for these actions against my account. I would like a manager to seriously rethink rebates and my future costs on these accounts. Thank you",1
339962,28-FEB-12,27-FEB-12,Mariama,,fr,62.140.224.1,steeve_lessard@sympatico.ca,15071988,000000123557915,4,4,ne pas réagir a la derniere minute,4
339963,28-FEB-12,27-FEB-12,Rebeca,,en,184.145.6.139,tcdaley@sympatico.ca,15072244,000000123563023,5,5,,5
339964,28-FEB-12,27-FEB-12,Nora,,en,184.145.6.139,tcdaley@sympatico.ca,15072246,000000123561137,5,5,keep up the good work,5
339965,28-FEB-12,27-FEB-12,Valerie,,fr,70.29.239.234,vaiakl@sympatico.ca,15072610,000000123555949,4,4,,3
339966,28-FEB-12,27-FEB-12,Mohammed,,en,74.14.198.130,nedrar@sympatico.ca,15070144,000000123552458,4,4,Nothing,4
339967,28-FEB-12,27-FEB-12,Andrew,,en,74.12.233.47,gar.mar@sympatico.ca,15066772,000000123562277,3,4,,4
339968,28-FEB-12,27-FEB-12,Med Anouar,,fr,76.70.63.114,cdemers62@bell.net,15065180,000000123560234,5,5,rien de plus  pour l'instant,5
339969,28-FEB-12,27-FEB-12,Samia,,fr,70.29.146.109,renepoitras@sympatico.ca,15071016,000000123552880,5,4,"J'aurais aimé que ma facturation fasse état du fait que le service Internet dont je dispose a une limite mensuelle d'utilisation, ce que j'ignorais totalement, ayant toujours cru que je pouvais en faire une utilisation illimitée.",4
339970,28-FEB-12,27-FEB-12,Sonia,,fr,70.52.76.150,bgiard@bell.net,15064632,000000123559408,5,5,tout etait tres satisfaisant.,5
339971,28-FEB-12,27-FEB-12,Susan,,en,67.68.94.225,tonycrispo@bell.net,15072472,000000123555879,1,1,you could of done more to help me solve my problem.  I was left to solve the problem on my own.,3
339972,28-FEB-12,26-FEB-12,Jamila,,fr,174.92.224.137,martco@sympatico.ca,15060402,000000123538053,4,5,,4
339973,28-FEB-12,26-FEB-12,Roy,,en,174.88.1.76,reedside@sympatico.ca,15061732,000000123547525,5,5,,5
339974,25-FEB-12,22-FEB-12,Khaled,,fr,69.157.250.162,famille.dufort@sympatico.ca,15011078,000000123462396,4,4,,4
339975,25-FEB-12,24-FEB-12,Adnan,,en,70.49.110.166,wfinn@sympatico.ca,15045206,000000123497076,5,4,Nothing to add.,5
339976,25-FEB-12,24-FEB-12,Ashwini,,en,70.49.3.11,sanlea@sympatico.ca,15043422,000000123507152,4,5,,5
339977,25-FEB-12,24-FEB-12,Rahim,,en,69.159.76.19,kevin153@sympatico.ca,15038786,000000123493218,1,1,You coulda bought me dinner before fucking me!!,1
339978,25-FEB-12,24-FEB-12,Eya,,fr,64.229.133.108,marc-olivier.lacroix@sympatico.ca,15039954,000000123495743,4,4,"Augmenter ma limite de téléchargement, je la trouve trop basse. Le tarif est déjà bien élevé.",3
339979,25-FEB-12,24-FEB-12,Med Hedi,,en,65.92.133.119,sambalder@sympatico.ca,15043356,000000123516073,5,5,no suggestion,5
339980,25-FEB-12,21-FEB-12,Luis,,en,67.71.70.135,murray.lynne@bell.net,15003238,000000123422143,1,1,Could have actually listened and solved the problem. I am paraplegic and was by myself. I had to wait 2 days until my husband came home and then he called and was instantly told that the power pak had failed and Bell would send out a new one. I was without the internet/email from Tuesday Feb 21 until Saturday Feb 25. Not at all happy with the lack of support as this person told me because i hit the reset button i had to reenter all info on the router etc. It wasn't that at all. ,1
339981,25-FEB-12,24-FEB-12,Salvador,,en,70.29.202.65,ivo.parissi@sympatico.ca,15037336,000000123498943,5,5,,4
339982,25-FEB-12,24-FEB-12,Ali,,en,67.71.0.110,deb.soroka@sympatico.ca,15034816,000000123500268,3,4,,2
339983,25-FEB-12,24-FEB-12,Melissa,,en,67.71.0.110,deb.soroka@sympatico.ca,15034818,000000123500694,5,5,,5
339984,25-FEB-12,24-FEB-12,Pierre,,fr,70.26.249.112,cendrillon2000@sympatico.ca,15033886,000000123491945,4,4,Que le tech inscrive au registre qu'il avait rapporté l'ancien modem au lieu que je reçoit 2x notifications de vous le renvoyer. ,4
340472,25-FEB-12,24-FEB-12,Pratiksh,,en,174.92.81.68,carpetworks@bell.net,15033744,000000123491953,1,2,"had a hard time understand his dialect, He also suggested a resolve that I didn't think was required.( a new plug for modem!)and the waiting time was excessive, I spent over an hour on phone and no result.",2
340473,25-FEB-12,24-FEB-12,Evan,,en,65.95.103.40,b-scott@sympatico.ca,15032784,000000123508957,5,5,nothing the person called spoke perfect english,5
340474,25-FEB-12,24-FEB-12,Zohra,,fr,184.144.230.133,papo.piou@sympatico.ca,15041662,000000123507533,5,5,,5
340475,25-FEB-12,22-FEB-12,Mohammed,,en,184.144.79.105,rickmcc@sympatico.ca,15016568,000000123455667,1,1,,4
340476,25-FEB-12,24-FEB-12,Houcine,,fr,174.91.18.148,mghalayini@sympatico.ca,15040524,000000123513688,4,4,,3
340477,25-FEB-12,24-FEB-12,Meriem,,fr,174.91.18.148,mghalayini@sympatico.ca,15040526,000000123514613,3,3,,3
340478,25-FEB-12,24-FEB-12,Vijayashanti,,en,76.67.112.154,mharrison26@bell.net,15040538,000000123497045,1,1,Don't tell me you are sending a tech between12 &6pm let me cancel a dinner engagement and then noy show up or make a call to cancel. For acommunication co. ypu apparently don't,1
340479,25-FEB-12,24-FEB-12,Zaid,,en,70.30.20.203,jclise@sympatico.ca,15037662,000000123504179,5,4,,4
340480,25-FEB-12,24-FEB-12,Nouha,,fr,67.68.164.197,denislaframboise@sympatico.ca,15034926,000000123492243,4,4,,4
340481,25-FEB-12,24-FEB-12,Sarah,,en,64.231.245.182,fogey@sympatico.ca,15035946,000000123502770,4,4,"Sarah did a great job, very friendly and personable but it would have been helpful to have the same promotion my husband was offered a week prior. I understand the offer had expired; being in the same house paying different rates for the same internet service just doesn't sit well with me. Perhaps it would have been helpful, when my husband was there, to have the representative ask/check if that was the only internet line to the house and suggest looking at how money could be saved on both. As a consumer, I'm appreciative when a company looks to save me money. I'm more inclined to suggest others go to that company as the service is ""client driven""..how does the consumer benefit. Bell will always make a profit; that's what being in business means. But when a consumer feels like they're really being taken care of, that they matter, chances are they will be life long customers. If it weren't for the ONE rep in the Bell store I go to, who always does his best to suggest the best plan for us as a family, I would have left Bell years ago. ",3
340482,25-FEB-12,24-FEB-12,Casey,,en,76.65.184.245,eddie.ida@sympatico.ca,15035456,000000123505766,4,1,After paying modem fees on same unit for 10 years .You ask one time fee of 49.95 after already paying out hundreds of dollars over the years for 10 year old modem. Do you think its fair??????,2
340483,25-FEB-12,24-FEB-12,Ronald,,en,74.14.2.243,t.w.kirk@bell.net,15044358,000000123502801,3,2,After my previous call with Jay I was still frustrated and was looking for any solution to my problem. I thought I would try again. I talked to Ron and was very impressed with his service. He took the time to listen to me and was the first person to actually try to help me. He got me to dissconnect my service and router to try and reboot system. This seem to help and system seemed to be running faster and better. He was very friendly and helpful. My system has since slowed down but at least I have a temporary solution until I can find a more permanent solution. At this point I dont know where to turn as my options out here are limited. I will wait and see if supervisor does indeed call me back next week. In meantime I have been in contact with Simcoe County to see what my options are and what the actual contract between you and them are.,2
340484,25-FEB-12,20-FEB-12,Jonathan,,fr,70.30.154.76,charly_19@bell.net,14982986,000000123411810,3,2,,3
340485,25-FEB-12,24-FEB-12,Marga,,en,70.26.6.108,zeman_aw@sympatico.ca,15045536,000000123496088,3,3,clearer explanations,3
340486,25-FEB-12,24-FEB-12,Philip,,en,70.54.135.245,rantandrave@sympatico.ca,15042428,000000123511281,3,3,"I call for tech support of your product, not of my software. When I ask about server settings, I never want to again hear that you don't support Thunderbird (and only Microsoft products). Just tell me the server settings. I'll figure out which fields they go into. (We're not all dummies out here.)",2
340487,25-FEB-12,24-FEB-12,David,,en,64.231.226.132,dmartin1848@sympatico.ca,15035146,000000123516502,4,4,,4
340488,26-FEB-12,24-FEB-12,Bettaib,,fr,69.157.175.82,mathiew.grimaldi@sympatico.ca,15040276,000000123512199,5,5,"Me donné le dédomagement dont j'avais droit automatiquement , au lieu que je le demande .",3
340489,26-FEB-12,25-FEB-12,Ashfaq,,fr,65.93.50.195,cl.ka.aubanel@sympatico.ca,15047422,000000123528734,3,1,regler le problème,3
340490,26-FEB-12,25-FEB-12,Chat,,en,174.94.30.78,100acrewood@sympatico.ca,15045574,000000123518351,5,5,,4
340491,26-FEB-12,25-FEB-12,Elyes,,fr,69.156.212.125,nelson.desrosiers@sympatico.ca,15052246,000000123521917,2,1,trouver une solution,2
340492,26-FEB-12,25-FEB-12,Sebastien,,en,70.31.65.82,gbowes@sympatico.ca,15048950,000000123533267,5,5,"Nothing, it was perfect.",5
340493,26-FEB-12,25-FEB-12,Imen,,fr,174.93.208.99,dgingras001@sympatico.ca,15048016,000000123517811,5,5,,5
340494,26-FEB-12,25-FEB-12,Jay,,en,184.147.57.144,bjrjc@sympatico.ca,15046746,000000123520790,5,5,,5
340495,26-FEB-12,24-FEB-12,Moses,,en,65.93.179.37,h.a.lindsay@sympatico.ca,15036830,000000123495246,5,5,"Moses was most helpful, polite, patient, and skilled.  Thank you. ",4
340496,26-FEB-12,23-FEB-12,Abir,,fr,70.26.250.234,s.germain100@sympatico.ca,15029408,000000123468885,3,4,trop de forfaits compliqués ,3
340497,26-FEB-12,25-FEB-12,Naveenkumar,,en,74.198.164.241,c.w.nichols@sympatico.ca,15047050,000000123534221,5,5,,4
340498,26-FEB-12,25-FEB-12,Methil,,en,68.171.235.10,rukshariff@sympatico.ca,15053509,000000123533378,5,5,I don't know. The rep was amazing!,5
340499,26-FEB-12,25-FEB-12,Snehalatha,,en,76.67.120.17,revaddensar@sympatico.ca,15053176,000000123518018,5,5,make internet faster,5
340500,26-FEB-12,25-FEB-12,Krutthiga,,en,70.53.128.55,prlaw@sympatico.ca,15052888,000000123520268,5,5,,5
340501,26-FEB-12,24-FEB-12,Bernard,,en,184.146.175.183,roman.t@bell.net,15042988,000000123516846,5,5,,4
340502,26-FEB-12,24-FEB-12,Brenda,,en,184.146.175.183,roman.t@bell.net,15042990,000000123515583,5,5,,5
340503,26-FEB-12,23-FEB-12,Tony,,en,50.101.138.122,jimbo53@bell.net,15024508,000000123484081,4,3,?,3
340504,27-FEB-12,26-FEB-12,Ramzi,,fr,70.48.223.91,jgrieco@bell.net,15059056,000000123536834,5,5,,5
340505,27-FEB-12,26-FEB-12,Sarra,,fr,70.30.172.113,georges7.crete@sympatico.ca,15058114,000000123541865,4,5,,4
340506,27-FEB-12,26-FEB-12,Brendan,,en,70.29.250.234,fgoodall1@sympatico.ca,15057832,000000123537659,5,5,,4
340507,27-FEB-12,24-FEB-12,Seshadri,,en,65.93.88.49,awandel@sympatico.ca,15032754,000000123514348,5,5,Very friendly and assuring in my usage of computer,5
340508,27-FEB-12,26-FEB-12,Haley,,en,67.70.56.83,grahamrj@sympatico.ca,15058274,000000123536648,4,4,,4
340983,24-FEB-12,23-FEB-12,Ayoub,,fr,70.30.201.15,ppetrelli@sympatico.ca,15028458,000000123489998,5,5,non,4
340984,24-FEB-12,21-FEB-12,Mohamed,,fr,174.93.198.140,aimer@bell.net,14994194,000000123431854,5,,"A la réception de la prochaine facture ,j'espère répondre OUI! Mohamed a un bon français , belle diction,poli,patient..J'ai appricier !Merci !  ",4
340985,25-FEB-12,24-FEB-12,Marc,,fr,70.30.168.110,liseghis@sympatico.ca,15039394,000000123498206,3,4,"Réduire les étapes avant d'entrer en contact avec le conseiller. La boite vocale donne beaucoup, beaucoup  trop de choix initialement et on devient confus. Ces systèmes automatiques sont une plaie dans les  interactions entre personnes. Le client est abusé.",4
340986,25-FEB-12,24-FEB-12,David,,en,174.93.10.214,c.beyior@bell.net,15033584,000000123499371,5,5,"thank you david for repair my bell network and my email it all working 
good",5
340987,25-FEB-12,24-FEB-12,Zulfiquar,,en,76.70.80.184,bra@sympatico.ca,15033378,000000123509582,5,5,Nothing,5
340988,25-FEB-12,21-FEB-12,Katherine,,en,70.53.74.18,mmroth@sympatico.ca,15003022,000000123427399,2,3,"not make me wait 30 min. to speak to someone, Rogers are offering better deals. ",3
340989,25-FEB-12,24-FEB-12,Stedman,,en,70.29.62.40,jordan.com@sympatico.ca,15038296,000000123509796,1,1,"completed the task, instead you just brushed it off and blamed it on the the next guy ",1
340990,25-FEB-12,24-FEB-12,Abdelhakim,,fr,67.70.103.37,lucienboisvert@bell.net,15039656,000000123507214,5,5,,5
340991,25-FEB-12,24-FEB-12,Francine,,en,184.145.22.85,ghalligan@sympatico.ca,15036418,000000123497832,1,1,,1
340992,25-FEB-12,24-FEB-12,Monica,,en,74.14.131.126,vedwards1@sympatico.ca,15044930,000000123508885,4,4,I find it very hard to understand some of your representatives.,3
340993,25-FEB-12,24-FEB-12,Gregorio,,en,184.144.74.26,robert.f.taylor@sympatico.ca,15042866,000000123505439,5,4,"Consiering that at present I am considering removing sympatico as my server it was coincidental that a competent agent should appear,It is indeed sad when one sees a first class enterprise (Bell/Sympatico ) slowly evolve into a ship seeking direction.Nonetheless I am but one customer but I do feel you will witness and  be privy to an increasing number with a similar mind set..Thanking You..Robert Taylor",2
340994,25-FEB-12,24-FEB-12,Mario,,en,174.91.134.200,maureenmein@bell.net,15040316,000000123508112,5,5,nothing,5
340995,25-FEB-12,24-FEB-12,Marwen,,fr,70.55.112.101,neronluc@sympatico.ca,15041216,000000123492128,2,2,,
340996,25-FEB-12,24-FEB-12,Hanene,,fr,70.55.112.101,neronluc@sympatico.ca,15041214,000000123494497,4,4,,3
340997,25-FEB-12,24-FEB-12,Mohammed Wasay,,en,70.24.19.115,munscott@sympatico.ca,15041096,000000123495209,5,5,,5
340998,25-FEB-12,24-FEB-12,Hechmi,,fr,70.24.236.188,danyebilodeau@bell.net,15034636,000000123516400,5,5,,5
340999,25-FEB-12,24-FEB-12,Celina,,en,184.145.114.229,brooks.family@sympatico.ca,15033490,000000123516017,3,4,"This lady had more knowledge than 2 calls earlier.
You need to educate them re technical stuff. To go without email all day when I rely on it for work is unacceptable, and the biggest part is that Bell did not resolve it until later that day, and I had to call back in after YOUR REP  said WE WILL CALL BACK..
I will be reviewing all of my services I have with you....your costs are climbing and service deteriorating.
If I am valuable to you as a customer then I expect a call from you to look at all my services, all 4 of them on one call.",2
341000,25-FEB-12,24-FEB-12,Reuben,,en,70.51.73.247,margo_purdie@sympatico.ca,15040020,000000123491659,4,4,,4
341001,25-FEB-12,24-FEB-12,Eric,,en,184.144.19.247,clennell@sympatico.ca,15034236,000000123493380,5,5,,5
341002,25-FEB-12,24-FEB-12,Srivenkatesh,,en,67.68.138.147,gertrudeharriot@bell.net,15036386,000000123498726,5,5,,5
341003,25-FEB-12,24-FEB-12,Alex,,en,65.95.7.33,hillbilly12@bell.net,15037038,000000123494041,3,,Keep your word ,2
341004,25-FEB-12,24-FEB-12,Linda,,en,69.156.97.196,debbiemckenney@sympatico.ca,15034838,000000123493921,5,5,,5
341005,25-FEB-12,24-FEB-12,Mitchell,,en,184.144.234.66,cs_leech@sympatico.ca,15034430,000000123496787,5,5,Turn down the music while on hold... :),5
341006,25-FEB-12,24-FEB-12,Gregorio,,en,99.234.203.48,patrick.pretty@sympatico.ca,15041756,000000123491927,5,5,,
341007,25-FEB-12,24-FEB-12,Nedra,,fr,184.144.189.168,fmr21@sympatico.ca,15035940,000000123491902,4,5,"La préposée a répondu adéquatement à mes questions avec des réponses claires.J'avais de la difficulté à entendre ce qu'elle disait. Le son n""était pas bon !",5
341008,25-FEB-12,24-FEB-12,Eya,,fr,24.203.227.162,mario.thauvette@sympatico.ca,15040114,000000123491685,2,2,,3
341009,25-FEB-12,24-FEB-12,Danielle,,en,74.198.164.184,angelo.dangelo@sympatico.ca,15032484,000000123505144,5,5,Nothing,4
341010,25-FEB-12,24-FEB-12,Houda,,fr,70.29.168.208,andrepaul@sympatico.ca,15032428,000000123492955,5,5,Rien de mieux,4
341011,25-FEB-12,23-FEB-12,Tracey D,,en,70.31.18.77,llowry@sympatico.ca,15025864,000000123470804,3,4,"I was kept on ""hold"" for a long time.  I need to speak with a person who is fluent in English.",4
341012,25-FEB-12,25-FEB-12,Baltharaj,,en,184.146.170.223,burke_16@sympatico.ca,15033556,000000123517202,4,5,,5
341013,25-FEB-12,24-FEB-12,G Benj,,en,67.71.62.54,annecatherine68@sympatico.ca,15032540,000000123515398,5,5,nothing,5
341014,25-FEB-12,24-FEB-12,Moez,,fr,184.145.208.145,christine.brassard@bell.net,15034110,000000123507359,4,4,"M'expliquer aussi clairement que ce monsieur au moment où j'ai appelé pour changer de service (Bell essentiel à Fibe) et au moment où j'ai appelé, le 24 février AM pour savoir quand le technicien viendrait chez moi... Le dernier appel m'a permis de savoir que la présence d'un technicien à la maison n'était pas nécessaire... Il FAUDRAIT le dire clairement quand nous appelons pour ""upgrader"" nos services. Il FAUDRAIT que tous les employés chargés de nous répondre le sachent. ",3
341015,25-FEB-12,24-FEB-12,Imen,,fr,76.65.101.245,florent01@sympatico.ca,15035932,000000123502114,5,5,Tout a ete parfait,5
341016,25-FEB-12,24-FEB-12,Sanjiv,,en,76.68.95.99,r.hallam@sympatico.ca,15042304,000000123502433,1,1,resolve problem,1
341017,25-FEB-12,24-FEB-12,Chenara,,en,70.31.29.86,Auntie.Mame@sympatico.ca,15031602,000000123493394,5,5,"You have me calling 2 times on Feb 24 -  I called once only but did speak with a tech and an accts person and not sure of the rep on ea call... but both were EXTREMELY helpful, problem solved and I go away a happy camper... only difficulty I had was in understanding the Indian accent -- reps were so helpful and pleasant, but the accents are deadly to my untrained ear, sorry.",5
341018,25-FEB-12,24-FEB-12,Ahmed,,fr,65.93.53.53,andre.bujold2@sympatico.ca,15032378,000000123508738,5,5,"Je n'ai rien de plus à ajouter.
J'ai reçu un excellent service de Ahmed.
Il en a été de même il n'y a pas longtemps avec Carolina (autre problème résolu pour facturation reçue par erreur).
À chaque occasion, les représentants ont aussi été très respectueux, polis et patients pendant qu'ils échangeaient avec moi.",5
341019,25-FEB-12,24-FEB-12,Kyle,,en,184.145.5.65,barb_george@sympatico.ca,15032866,000000123496946,5,4,,5
341497,25-FEB-12,24-FEB-12,Carlton,,en,64.228.95.175,tlahoud@sympatico.ca,15044662,000000123506225,4,3,"Fix the problem on the spot, not have to wait half a day to get your e-mails. customer service did what he could.",3
341498,25-FEB-12,23-FEB-12,Ayesha,,en,70.26.117.204,jacqueline.smith@sympatico.ca,15024036,000000123475557,5,5,"nothing, very satisfied",5
341499,25-FEB-12,24-FEB-12,Wassim,,fr,184.144.230.133,papo.piou@sympatico.ca,15041660,000000123503628,5,5,,5
341500,25-FEB-12,24-FEB-12,Oscar,,en,70.55.18.142,fitzgerald7@bell.net,15035902,000000123512680,5,5,took a long time to get to a real person  i got cut off by 2 people before i got thru  but when I did the man I got was very knowledgeable and good and respectiful and the first actual person who has been able to help me on internet with bell to get problem i was having solved thank you and him,5
341501,25-FEB-12,22-FEB-12,Elvis Francisco,,en,74.198.87.28,mhhughes@sympatico.ca,15014926,000000123462455,1,1,Listen to what and how I explained my problem.  ,1
341502,25-FEB-12,24-FEB-12,Mathieu,,en,206.47.140.130,waldburger@sympatico.ca,15045088,000000123510096,1,2,Knowledge if IPhone tech.,1
341503,25-FEB-12,24-FEB-12,Vijay,,en,70.27.23.141,bwayneb@sympatico.ca,15033576,000000123495752,3,3,"Good news - I'm receiving all my 
Emails as far as I know.
Bad news - I still have a yellow banner at the top of my Page saying ""unable to connect with server - please try again later"".",4
341504,25-FEB-12,18-FEB-12,Sami,,fr,74.15.126.145,ameur.m@bell.net,14964648,000000123362446,4,4,,5
341505,25-FEB-12,24-FEB-12,Sabha,,en,76.68.6.144,attafari@sympatico.ca,15032730,000000123512382,5,5,Keep up the good work!,5
341506,25-FEB-12,24-FEB-12,Rudolf,,fr,74.14.205.3,jocelyn_richer_67@sympatico.ca,15038098,000000123502448,5,5,Rien,5
341507,25-FEB-12,24-FEB-12,Jose,,en,76.68.91.3,kevinyoungs@bell.net,15038798,000000123496240,1,1,"Kept up my internet connection properly. This is the 4th time in less than a year, each time we spend 3-4 hours per time reconfiguring our whole system. You called me today regarding my happiness with bell, at which time I expressed my concerns. You were supposed to give me free pc ins and deduct $5.00 per meh off my bill. Instead you send me a one time charge of $49.95. ????? and then tell me that I have to call you back on Monday to cancel this on my account. You take 2 days to undo what you did in 5 min. on a Saturday afternoon. ??? What is wrong with you people. I will call you on Monday and cancel all my services with Bell. Your company and your people are nothing but a convoluted quagmire of incompetence. You have done nothing but over bill me from day 1 last April. You continually shut down my internet/modem connections. You have changed
 my modem at least 3 times, and now you call to make me feel good by promising me free pc ins and $5.oo off per month, but actually send me a bill for $49.95 one time charge. Get real. Please have an english speaking manager call me immediately. You have my information 10 ways to Sunday.",1
341508,25-FEB-12,24-FEB-12,Miguel,,en,65.95.180.247,ddhand@bell.net,15034802,000000123503199,5,5,,5
341509,25-FEB-12,24-FEB-12,Lorraine,,en,100.43.104.74,goodsell@sympatico.ca,15036610,000000123507423,5,3,,4
341510,25-FEB-12,24-FEB-12,Sharmila,,en,65.94.25.217,richard.shea@sympatico.ca,15042704,000000123509210,4,5,"i had problems understanding what your clerk was telling me because pf her accent,and that was my second call as i could not make out what the first clerk was telling me, although both were very polite. i requested to be transfered to a canadian clerk and she re[lied she could not do that.",4
341511,25-FEB-12,24-FEB-12,Tim,,en,69.159.47.84,carolynlaing@sympatico.ca,15033742,000000123507440,5,4,Advise when there is a price increase coming.  People on fixed income need to know in order to budget for this,4
341512,25-FEB-12,24-FEB-12,Joelle,,en,184.148.175.14,Eliz.Somerville@bell.net,15031672,000000123497316,,,"I spoke with two ladies on 24 Feb.  Not sure which one was Joelle.  The first lady was very helpful and could understand everything she was telling me easily.  This made me decide to phone back where I spoke with a second lady.  This second lady was impossible to understand.  I kept asking her (politely) to speak my slowly and clearly.  She could not speak clearly at all.  Her accent was almost impossible to undersatnd eg. I could not tell if she was saying J or 8.  I asked to speak with someone who's first language was English, but she did not pass the call over.  Since I could not understand her enough, I chose the plan the earlier lady had suggested, as I could not understand this person at all.  Can we not when ask to speak to someone who can speak English clearly be passed over to them.  I have no problem with people speaking other languages, but I do have when that person is in a position of giving service in the English language when they cannot be understood.",
341513,25-FEB-12,24-FEB-12,Hector,,en,64.231.80.131,mooseman10@sympatico.ca,15040958,000000123495878,5,5,,4
341514,25-FEB-12,23-FEB-12,Pavan,,en,67.70.68.58,lysealamaison@sympatico.ca,15026152,000000123483363,5,5,,5
341515,25-FEB-12,13-FEB-12,Alexandra,,en,64.228.145.67,gfonceca@sympatico.ca,14905380,000000123247238,5,5,,5
341516,25-FEB-12,24-FEB-12,Denice,,en,184.145.111.217,peter.nikic@sympatico.ca,15041952,000000123507633,1,1,the Bell representative lied to me and I am now looking at Rogers for my tv subscription.,1
341517,28-FEB-12,27-FEB-12,Kathy,,en,184.146.154.50,arthur.holliday@sympatico.ca,15064324,000000123551185,4,4,I should have been told about the one time modem fee when I called about my one year contract which was up and signed up for another one year. The extra $49.95 on my bill was a shock at this time because being on a fixed income you have to manage your monthly bills accordingly.  I would have been better prepared for this if I was told at the time of signing up my contract. I am satisfied with my contract at this time. ,4
341518,28-FEB-12,27-FEB-12,Haythem,,fr,76.68.168.123,provencher_8@sympatico.ca,15070760,000000123564628,5,5,0,5
341519,28-FEB-12,25-FEB-12,Ashwini,,en,74.198.164.186,imageyeq@sympatico.ca,15049524,000000123524057,,3,,2
341520,28-FEB-12,27-FEB-12,Khaoula,,fr,174.88.158.73,la.meduse@sympatico.ca,15068564,000000123550538,5,5,,5
341521,28-FEB-12,27-FEB-12,Chaouki,,fr,184.144.245.212,sanscartier.l@sympatico.ca,15071528,000000123550692,5,1,Régler les erreurs sur ma ligne internet....je paie pour haute vitesse et je n'ai que la moitié de la vitesse...,2
341522,28-FEB-12,27-FEB-12,Will,,en,70.29.64.98,mariapaul@sympatico.ca,15069320,000000123563220,4,4,"This service is not enough to reommend Bell to anybody. People know about Bell and Rogers - which also has an excellent service for a small monthly fee. I know this from my friend, who would never switch.",3
341523,28-FEB-12,23-FEB-12,Victor Gabriel,,en,184.144.128.5,rjjeddrie@bell.net,15028964,000000123472923,5,5,nothing that comes to mind. my questions were answered completely.,5
341524,28-FEB-12,27-FEB-12,Sonia,,fr,184.144.142.94,fmaltais_5@sympatico.ca,15066608,000000123563779,4,2,Le même problème a recommecer hier soir vers 21hrs.Ce n'est pas Sonia 705804 elle était parfaite.(? le système?),1
339985,25-FEB-12,24-FEB-12,Tracey D,,en,65.92.70.10,isrs@sympatico.ca,15037316,000000123506182,4,4,"When a customer has been overpaying for an extended period (as was our case) it would have been more re-assuring to be offered a longer term reduction in rates going forward, or a refund of previous payments.  This should not need to be requested by the customer. It has eroded my trust with Bell, leaving me with the feeling Bell will charge whatever rates it ""can get away with"".  We are now left with the chore of repeating my complaint in 12 months once the short term credit is removed, again seeking alternative offers which are more beneficial to us.  I would rather have a supplier which is comitted to fair play and being forthcoming with rate reductions when I'm being charged for services which are totally undeliverable where we live (Fibe 16 is not truly available to us in our neighbourhood).  Your customers are not all technicians;  we are not all able to check that services we are being billed for are all being received.  ",3
339986,25-FEB-12,24-FEB-12,Med Heni,,fr,67.70.115.189,helene205@sympatico.ca,15036970,000000123496939,5,5,Rien,5
339987,25-FEB-12,24-FEB-12,Anis,,en,70.29.239.137,simoneledoux@sympatico.ca,15043819,000000123504990,3,3,"il y promesse de m'appeler pour avis important, jamais reçu !...problème réparé.. merci cette demande est en anglais, comment l'avoir en français ?
",5
339988,25-FEB-12,24-FEB-12,Abdelhakim,,fr,197.31.94.178,sebul@sympatico.ca,15043574,000000123511130,5,4,,3
339989,26-FEB-12,21-FEB-12,Kamel,,fr,174.93.209.27,steevehudon@sympatico.ca,15006126,000000123431517,2,1,ma vitesse est la meme pas damélioration je ne veux pas payé pour un service qui ne sait pas amélioré,2
339990,26-FEB-12,24-FEB-12,Lukasz,,en,74.12.84.161,mendler_8@sympatico.ca,15040476,000000123503740,5,5,"Only issue is the automated selection.  There is never the ""option"" that I am looking for. ",5
339991,26-FEB-12,25-FEB-12,Nathan,,en,76.69.137.119,stylem@sympatico.ca,15054326,000000123521545,4,5,,4
339992,26-FEB-12,24-FEB-12,Kishore,,en,174.95.138.99,sjenckes@sympatico.ca,15043842,000000123502049,4,4,told me my internet is now free,4
339993,26-FEB-12,25-FEB-12,Med Hedi,,fr,67.68.143.5,rouilcl@bell.net,15053458,000000123529262,5,5,rien de plus,5
339994,26-FEB-12,25-FEB-12,Allan,,en,70.26.69.143,rajinderkanda@sympatico.ca,15053012,000000123525151,5,5,try to reduce waiting time,5
339995,26-FEB-12,26-FEB-12,Sam,,en,174.88.219.45,carol_keough@bell.net,15047148,000000123534928,5,5,"all info was extremely helpful,so you could not add to it 
Thanks.",5
339996,26-FEB-12,25-FEB-12,Denys,,en,184.146.161.211,kv.hill@sympatico.ca,15050652,000000123530293,4,4,,5
339997,26-FEB-12,22-FEB-12,Aqeel,,en,64.231.27.130,focus77@sympatico.ca,15011236,000000123459258,5,5,,5
339998,26-FEB-12,25-FEB-12,Afef,,fr,70.26.227.227,lturgeon2@sympatico.ca,15051068,000000123526338,1,4,"la première personne était incompétent. 
J'ai perdu environ 45 a 60 minutes en attente. Elle a fini par me transférer a son soutient, ça a été encore très pénible... Pourtant c'est pas compliqué, je suis trop loin du central ma configuration doit être barré a une vitesse plus basse avec correction d'erreur. Un moment donné ma configuration change et je n'ai plus de synchro. Je dois perdre une heure avec le service internet. Le service chez Bell ne s'améliore pas. Videotron ne pourrait avoir plus mauvais service.",1
339999,26-FEB-12,25-FEB-12,Brendan,,en,70.51.224.98,ajhyslop@sympatico.ca,15046002,000000123518012,2,1,I had to take it to atv department to get it fixed,3
340000,26-FEB-12,25-FEB-12,Ricardo,,en,174.91.4.25,mnoliver@sympatico.ca,15052008,000000123526965,4,4,Don't Know.,4
340001,26-FEB-12,24-FEB-12,Pau,,en,174.88.22.179,davemcintyre@sympatico.ca,15034692,000000123496503,1,1,Fix the problem,1
340002,26-FEB-12,23-FEB-12,Cathrine,,en,70.50.221.247,bjdean@bell.net,15020256,000000123489121,1,1,Train your techs properly.  My experience is that a lot of them are incompetent.,1
340003,26-FEB-12,25-FEB-12,Jamie,,en,216.209.175.65,george.fells@sympatico.ca,15048986,000000123533635,5,4,,5
340004,26-FEB-12,23-FEB-12,Ramzi,,fr,174.92.203.104,lise.fern@bell.net,15025820,000000123488164,5,5,,5
340005,26-FEB-12,25-FEB-12,Carlos,,en,174.91.43.162,jpisen@sympatico.ca,15050260,000000123532430,4,4,Waited toooo long for assistance,4
340006,26-FEB-12,25-FEB-12,Allan,,en,184.148.138.234,viv.brown@sympatico.ca,15055028,000000123534415,5,5,"The customer service rep was obviously well qualified, but it was hard to understand her dialect.",5
340007,26-FEB-12,24-FEB-12,Adam,,en,76.64.101.37,ross.assoc@sympatico.ca,15043054,000000123501877,3,4,speak slower,4
340008,26-FEB-12,24-FEB-12,Sannie Lou,,en,174.91.73.55,wlok888@sympatico.ca,15045274,000000123496741,4,4,,5
340009,26-FEB-12,25-FEB-12,Nasra,,en,69.159.1.138,gushirboon@sympatico.ca,15049222,000000123524282,5,5,,5
340010,26-FEB-12,24-FEB-12,P Senthil,,en,174.88.100.222,limeyj@sympatico.ca,15039310,000000123512909,5,5,"Nothing
",5
340011,26-FEB-12,25-FEB-12,Sam,,en,69.159.1.138,gushirboon@sympatico.ca,15049224,000000123525192,5,5,,5
340012,26-FEB-12,25-FEB-12,Mohamed,,fr,70.30.177.21,dabea@bell.net,15047720,000000123524741,4,5,,5
340013,26-FEB-12,24-FEB-12,Moemen Belleh,,fr,69.159.134.113,Clermont.boily@sympatico.ca,15031640,000000123499649,5,5,,5
340014,27-FEB-12,26-FEB-12,Ritwik,,en,64.231.184.100,gburgess@sympatico.ca,15058078,000000123545836,,,,
340015,27-FEB-12,26-FEB-12,Ajay,,en,65.93.251.51,cystcyr@sympatico.ca,15057004,000000123544317,5,5,The first connection was broken...not with Ajay. I've had this happen before when I call for technical help. It is annoying to have to start explaining your problem over again.,5
340016,27-FEB-12,26-FEB-12,Mansouri,,fr,174.95.242.201,h.lafortune@sympatico.ca,15058402,000000123542414,3,1,"Je ne sais pas, mais je dois encore débrancher et rebrancher le modem pour me brancher internet",2
340017,27-FEB-12,26-FEB-12,Sharmila,,en,74.198.9.185,sddawson@sympatico.ca,15062278,000000123546674,5,5,My call was dropped but the technician sent me a message and then called back,4
340018,27-FEB-12,13-FEB-12,Quintin,,en,209.87.232.14,tami.wilson@sympatico.ca,14911276,000000123250696,1,1,I had chatted with a rep on line I had told them I wanted a static IP they had told me that would not be no problem but they would have to transfer me to another person so I was transferred to Quintin . I was told by Quintin  bell does not give static IPS. I am now shopping for an internet provider that can provide me with a static IP. ,1
340019,27-FEB-12,26-FEB-12,Med Amine,,fr,70.55.120.157,rogerperron_4@sympatico.ca,15061946,000000123544455,1,1,,1
340020,27-FEB-12,24-FEB-12,Aymen,,fr,70.52.100.182,gilleslabarre@bell.net,15036472,000000123496604,5,5,Ce fut parfait et réalisé avec efficacité.  Marci à Aymen pour cet aide plus que bienvenue,5
340021,27-FEB-12,26-FEB-12,Reuben,,en,65.94.247.91,karenshapiro@sympatico.ca,15059462,000000123537898,5,5,,5
340022,27-FEB-12,25-FEB-12,Shyam,,en,207.219.118.34,blasutti@sympatico.ca,15046764,000000123523886,3,2,I don't think Shyam is very knowledgeable about Internet protocols and IP address allocations. He needs a course on this material.,3
340509,27-FEB-12,26-FEB-12,Bob,,en,174.95.135.102,elowden@bell.net,15057656,000000123537096,3,4,"I spent a lot of time with different representives as your records of calls will tell you to finely get things done.
I also spent 12 hours waiting for a technician to come to hook things up and running I was told that he woul be hear three different times ontil he finaly showed up. 
every thing seems to be finally resolved now.
In general the whole experience has been rather frustrating for me",3
340510,27-FEB-12,26-FEB-12,Vikram Aditya,,en,70.27.234.9,frank.mar13@sympatico.ca,15057938,000000123541960,5,5,,5
340511,27-FEB-12,24-FEB-12,Adnen,,fr,184.145.178.89,madeleine.laperle@sympatico.ca,15039848,000000123506789,5,5,,5
340512,27-FEB-12,23-FEB-12,Nizar,,fr,50.101.176.42,gerard.jocelyne69@sympatico.ca,15023110,000000123484930,4,4,,3
340513,27-FEB-12,26-FEB-12,Madhu,,fr,67.68.208.2,m.losier@sympatico.ca,15060180,000000123541075,4,4,"I got a real answer not a brush off.
I really appreciated the call back by a real person to tell me the network was back on.",4
340514,27-FEB-12,25-FEB-12,Budala,,en,50.101.37.3,nicolelabonte@sympatico.ca,15052292,000000123519814,1,1,get customer service representative from CANADA who can make the difference between the provinces where clients live.,2
340515,27-FEB-12,23-FEB-12,Med Hedi,,fr,70.55.118.101,clermont.marceau@sympatico.ca,15021148,000000123480783,5,4,,5
340516,27-FEB-12,26-FEB-12,Sofien,,fr,174.95.235.116,soniagagne@bell.net,15062544,000000123547598,5,5,rien la technitien a ete tres patient et tres professionnel jele remercie milles fois ,5
340517,27-FEB-12,25-FEB-12,Wissem,,fr,70.48.2.179,midilatour@sympatico.ca,15051804,000000123526999,4,3,Rien. Le service a été rapide et courtois. Mon problème ne relève pas du service Bell mais avec Hotmail (Microsoft),5
340518,27-FEB-12,26-FEB-12,Melvin,,en,65.94.101.9,kcoates@bell.net,15059508,000000123539834,5,5,"Nothing! His patience and proficiency were amazing, and he always remained calm and friendly.",5
340519,27-FEB-12,26-FEB-12,Xenia,,en,174.95.89.7,rickcarlton@sympatico.ca,15061798,000000123542650,4,4,,4
340520,27-FEB-12,26-FEB-12,Badreddine,,fr,70.29.201.221,morin-b@bell.net,15060906,000000123547682,1,1,je ne veux plus faire affaire avec une gagne de bouffon,1
340521,27-FEB-12,25-FEB-12,Sharon,,en,70.24.77.17,mjohnson4@sympatico.ca,15051920,000000123520315,4,4,"Have the original problem resolved back in Oct 2011, when I first contacted Bell. It has now been 4 months, and I still have the same issues.
What really hurts, is that I am a shareholder of Bell, and the cost to have simple problems with Bell resolved quickly, instead of having Bell service reps trying to fix the same problem over and over, would surely increase my dividends !!!!!!!!!!!!!!",1
340522,27-FEB-12,26-FEB-12,Med Amine,,fr,67.68.228.164,paluje3591@sympatico.ca,15061202,000000123540945,3,1,J' avais l'impression qu'il ne savait pas où aller pour régler le problème. Pour moi une connextion internet si elle arrête tout d'un coup ce n'est pas un problême de l'ordi mais bien de réseau ce qu'il m'assurait que ce n'était pas le cas et après 45 min de test de toute sorte il me dit que c'est le réseau WOW en plus il me demandait si j'avais un cellulaire pour pouvoir me rappeler si la connexion téléphonique coupait. Je ne voyais pas le lien et après explication lui non plus,3
340523,27-FEB-12,26-FEB-12,Priyanka,,en,76.69.41.248,donndunphy@sympatico.ca,15057472,000000123540204,5,4,,5
340524,27-FEB-12,23-FEB-12,Gabriela,,en,70.31.156.141,william.kajdocsy@sympatico.ca,15031286,000000123478458,5,5,"Nothing, the young lady was helpful and very coutious. She must be beatiful also.",5
340525,27-FEB-12,24-FEB-12,Arcadius,,en,70.50.80.98,laurie.sider@sympatico.ca,15039124,000000123502900,5,5,,5
340526,27-FEB-12,26-FEB-12,Wajdi,,fr,184.144.229.71,marcel.christiane@sympatico.ca,15060298,000000123546866,5,5,tous a été fait  merci,5
340527,27-FEB-12,26-FEB-12,Karim,,fr,67.71.180.166,dlacasse002@sympatico.ca,15057396,000000123541684,4,5,"pour le problème que j'ai eu vous aviez réussie et je ne puis demandé mieux
La personne a été bien patient, gentil et ma rassuré Je le remercie Pour moi la façon qui ma servie vous avez un bon employé
",4
340528,27-FEB-12,26-FEB-12,Carlos,,en,65.92.188.120,mel.pereman@sympatico.ca,15060584,000000123544176,5,5,,4
340529,27-FEB-12,25-FEB-12,Mohamed Nidhal,,fr,206.167.146.24,lucdion_73@sympatico.ca,15051082,000000123529088,5,5,sérieusement... pas grand chose!!! Je me suis fait répondre sans attendre et j'ai eu une réponse sans avoir à parler à une autre personne comme ça peut arriver des fois.,5
340530,27-FEB-12,26-FEB-12,Rym,,fr,67.68.211.51,yvonick@sympatico.ca,15063482,000000123540698,5,5,rien vraiment rien de plud,5
340531,27-FEB-12,26-FEB-12,Sofien,,fr,67.68.90.82,daniel.rocray@sympatico.ca,15057086,000000123540507,4,3,Rétablir ma connexion internet. Celle-ci est revenue sans intervention quelques minutes après l'appel.,4
340532,27-FEB-12,26-FEB-12,Pau,,en,174.95.168.249,alexpoon@sympatico.ca,15055810,000000123542128,4,4,Sent me a notification by e-mail for my contract which will expire a month ahead.,5
340533,27-FEB-12,26-FEB-12,Bob,,en,70.30.46.221,nglockling@sympatico.ca,15061010,000000123540299,4,4,I believe the only other solution would have been to not have a problem. That said the representative did help me solve the problem. I do note though that I did have some intermitent conectivity problems after the service call but today things appear to be back to normal.,4
340534,27-FEB-12,25-FEB-12,Mahesh,,en,67.70.39.160,gjenish@sympatico.ca,15049080,000000123523448,5,4,"Can't imagine anything faster. I called on Saturday. Got home from work on Monday, and a new power supply was waiting for me. That fixed that. ",5
340535,27-FEB-12,26-FEB-12,Snehalatha,,en,64.231.42.24,staceyulch@sympatico.ca,15062620,000000123537833,5,5,,5
340536,27-FEB-12,26-FEB-12,Md Jihed,,fr,69.156.73.113,fvero@sympatico.ca,15057982,000000123536433,5,5,tout etait tres bien,5
340537,27-FEB-12,26-FEB-12,Oussama,,fr,69.156.73.113,fvero@sympatico.ca,15057984,000000123539329,5,5,rien,5
340538,24-FEB-12,05-FEB-12,Cindy,,en,184.146.158.112,c-t.lavin@sympatico.ca,14863014,000000123075700,5,5,"Very well done, no further comments.",5
340539,24-FEB-12,23-FEB-12,Jamie,,en,65.92.148.230,n.sanci@sympatico.ca,15027526,000000123490227,3,1,Not satisfied with the speed or reliability of the internet service for the price being paid,3
340540,24-FEB-12,23-JAN-12,Mitchell,,en,70.27.4.37,liyong.zhang@sympatico.ca,14710216,000000122767860,4,4,,4
340541,24-FEB-12,20-FEB-12,Aidin,,en,69.156.93.241,alan.birds@sympatico.ca,14981326,000000123401369,3,3,I THINK THAT YOU SHOLD BE MORE INFORMATIVE ON YOUR BILLING.I AM RETIRED NOW AND I LIVE ON MY PENSION AND INEED TO KNOW WHAT I AM BEING BILLED FOR.,3
340542,24-FEB-12,22-FEB-12,Tarek,,fr,70.52.52.208,manu67@bell.net,15014374,000000123465381,4,4,,5
340543,25-FEB-12,24-FEB-12,William,,en,65.95.108.217,kerrb@sympatico.ca,15038768,000000123495484,5,5,Nil,5
341020,25-FEB-12,24-FEB-12,David,,en,184.162.120.91,russeltisshaw@sympatico.ca,15043160,000000123493999,4,4,"Allow me to pick up a modem from a Bell boutique. 
An existing client should be able to pick up products without waiting to have them sent.",2
341021,25-FEB-12,23-FEB-12,Aymen,,fr,67.68.68.14,michel.cantin@bell.net,15027000,000000123484837,4,5,,4
341022,25-FEB-12,24-FEB-12,Oussama,,fr,70.31.226.183,reineaimee@sympatico.ca,15042568,000000123508439,5,5,Rien d'autre.,5
341023,27-FEB-12,25-FEB-12,Oscar,,en,76.64.229.27,cg911@sympatico.ca,15047260,000000123530668,3,5,,3
341024,27-FEB-12,26-FEB-12,Orlando,,en,70.27.15.97,jo_mcgovern@sympatico.ca,15059142,000000123538816,5,5,,5
341025,27-FEB-12,26-FEB-12,Nelly,,en,50.101.71.146,scobbe@sympatico.ca,15062254,000000123542790,5,5,Cut down background noise of other operators talking in the background. Made it hard to hear.,5
341026,27-FEB-12,26-FEB-12,Prince,,en,64.229.185.146,scott.belanger@sympatico.ca,15062260,000000123545061,1,1,"You could have offered a way for me to stay with BELL. i now am forced to go to COGECO becasue BELL and BELL MOBILLTY cannot talk to each other....very sad that people within your own company cannot communicaate to each other to retain your customer base. i went all the way to the top of BELL CUSTOMER LOYALTY DEPT or so i was told he was the top and to make a long story short, i was told there is nothing Bell can do for me.   WHY after 26 plus years with BELL can you all of a sudden no longer provide service to my address which is the middle of the city of Windsor....this is just ridiculous!!!!!!!!
if Bell cannot service my area appropriately then a customer of my long time standing of 26 plus years should be given some sort of preferential treatment until Bell updates their system to handle my area.  Why should the customer be penalized and have to pay BELL MOBILITY and outrageous amount of money for internet service that work. Herre are the choices your loyaly department made available.
1) keep your current service which DOES NOT work!!
2) Switch to BEll MOBILTY and we will give you 3GB of down load at 7MGB speed for $55 or 5GB for $65 or 10GB for $75.
3)go to Cogeco and get 50GB download at 20MGB speed for $43

Does this make any sense to you, even in the slightest degree??

I do not want to change providers for my phone and internet!!!!!!!!!! FIX this issue!!!!!!!!!!! But your LOYALTY dept left me no choice and the only thing they offered after i begged for them to help me was to close my account on March 27 and refund me for the dedicated line put in for the internet.. that's it!!!!!!!!  i have only 2361 words left and it is clearly not enough to convey my most incredible disappointment with BELL...... i am really so sad that i have to go to Cogeco for my phone and internet service you simply have no idea how to retain customers or maybe it i just am not important enough???  i am tired of talking and i am going to bed, i am not even sure that what i wrote makes any sense....but one thing is for sure you must know that i am very dissatisfied!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!",1
341027,27-FEB-12,26-FEB-12,Domnic Francis,,en,69.158.160.184,siska@sympatico.ca,15062456,000000123541807,5,5,nothing everything went fine,5
341028,27-FEB-12,25-FEB-12,Stephanie,,en,174.93.90.133,cbostock@sympatico.ca,15047226,000000123520868,5,5,less time waiting for someone to pick up,5
341029,27-FEB-12,10-AUG-11,Ravi,,en,71.55.240.84,berna@bell.net,12858329,000000119087360,4,4,"I was recently talked into an extra TV programe that I originally did not want, but took it to see about it .   I do not like it , and for 10.00 per month it did not serve my purpose .   I do want  a credit for this time ,  Jan and Feb . I think, but I do not think I recieved it     Thankyou   BP Falk",4
341030,27-FEB-12,19-FEB-12,Salwa,,fr,65.94.31.88,bitriv@sympatico.ca,14974354,000000123383827,5,4,,4
341031,27-FEB-12,26-FEB-12,Naim,,fr,76.67.140.117,guyturenne@sympatico.ca,15058378,000000123544164,5,5,"Quand la prochaine mise à jour du Modem?
Car aujourd'hui le même problème est revenu, quoique la connexion Internet s'est faite avec beaucoup de difficulté, et de patience. Peut-être un nouveau modem réglerais le problème? Si j'ai le même problème demain, je vous rappelle, car c'est vraiment ennuyant. ",5
341032,27-FEB-12,16-FEB-12,Kim,,en,69.157.118.92,rorita@sympatico.ca,14948434,000000123320402,2,3,,3
341033,27-FEB-12,26-FEB-12,Ricardo,,en,76.68.142.167,gordandruth@bell.net,15058252,000000123546936,4,4,"It would have been nice to know why I was receiving over 7000 emails, all of which were duplicates of emails that I had received earlier.  ",3
341034,27-FEB-12,26-FEB-12,Brenda,,en,76.69.134.179,h.dang01@sympatico.ca,15049242,000000123534954,5,5,,5
341035,27-FEB-12,16-FEB-12,David,,en,76.69.134.179,h.dang01@sympatico.ca,14942702,000000123315336,5,5,,5
341036,28-FEB-12,24-FEB-12,Bob,,en,70.51.207.54,jeffreyt@bell.net,15037804,000000123512640,4,4,,4
341037,28-FEB-12,26-FEB-12,Chenrup,,en,69.158.97.224,wallace57@sympatico.ca,15063290,000000123544182,5,4,Nothing ,4
341038,28-FEB-12,26-FEB-12,Chuck,,en,69.158.97.224,wallace57@sympatico.ca,15063292,000000123542675,1,2,He didn't help me at all ,2
341039,28-FEB-12,27-FEB-12,Mohamed Bilel,,fr,70.26.246.187,luc2@sympatico.ca,15068992,000000123559357,5,5,,5
341040,24-FEB-12,23-FEB-12,Mahmoud,,fr,184.107.108.63,marcelclaude@sympatico.ca,15026358,000000123485556,5,5,,5
341041,26-FEB-12,25-FEB-12,Susy,,en,65.92.34.166,azmar@sympatico.ca,15046500,000000123531152,5,1,"I currently have 3 devices using Bell Internet Security.  It was my understanding that only 3 were allowed but I could purchase more.  I call support explained this and said ""no problem"" I can download it myself.  I attempted to do so but could not log in so I called again.  I explained everything to her and we went through the whole process of downloading the security.  Then when I double checked about the number of devices she explained that I was only allowed 3 and that once the system realized that I had 4 it would shut down the 4th!!!",1
341042,26-FEB-12,24-FEB-12,Marcus,,en,76.64.193.114,sandra.pegg@sympatico.ca,15043396,000000123497726,4,4,Had a problem understanding this gentleman,4
341043,26-FEB-12,23-FEB-12,Melissa,,en,184.144.70.79,aero.lab@sympatico.ca,15019270,000000123481827,4,4,,5
341044,26-FEB-12,25-FEB-12,Michael,,en,184.145.52.85,gtaalarms@bell.net,15049198,000000123528348,5,4,"What I want from you, it is service what I pay!!!. If I pay Fibe25 you have to deliver it and no problem.",5
341045,26-FEB-12,25-FEB-12,Ajay,,en,65.93.150.102,briansevans@sympatico.ca,15046946,000000123517776,5,5,pleased with all aspects.,5
341046,26-FEB-12,25-FEB-12,Mohammed Wasay,,en,76.69.150.51,robtbrown@sympatico.ca,15053358,000000123517865,4,4,The volume of the call seemed to be low and that coupled with his accent made some of his instruction hard to hear and understand. I was saying sorry alot and asking hime to repeat the instructions,5
341047,26-FEB-12,24-FEB-12,Blake,,en,174.93.71.154,leafs2001@sympatico.ca,15039178,000000123496595,4,5,"First person I spoke to was not knowledgable, Loyalty rep was amazing!!",5
341525,28-FEB-12,27-FEB-12,Mohamed Nidhal,,fr,70.31.222.227,johnfk@sympatico.ca,15068040,000000123561226,5,5,,5
341526,28-FEB-12,27-FEB-12,Luis,,en,70.29.46.246,john.royer2@sympatico.ca,15068026,000000123557480,5,5,,5
341527,28-FEB-12,27-FEB-12,Jude,,en,70.24.115.126,brayne@sympatico.ca,15064868,000000123555323,2,3,Listen to your customer.,2
341528,28-FEB-12,27-FEB-12,Luis,,en,50.101.154.54,joe.marco@sympatico.ca,15067972,000000123556395,5,4,Luid  in san salvador 368847 was really great in assisting myself. He should be rewared for being a great representative of Bell,5
341529,28-FEB-12,27-FEB-12,Sofiene,,fr,70.30.189.238,s-jobin@sympatico.ca,15071384,000000123564241,4,4,"A plusieurs reprises quand j'ai eu affaire avec vos représentants au téléphone, trop souvent même, ce sont des gens qui ont de la difficulté à nous répondre correctement en français et cela cause des erreurs de compréhension de part et d'autre et j'ai de plus reçu des informations erronées et j'ai dû rappeler pour faire corriger le tout. Je crois qu'il serait important d'avoir des représentant qui parle et comprenne le français correctement cela éviterais bien des frustations à vos clients.",
341530,28-FEB-12,27-FEB-12,Josue,,en,70.26.172.114,paul.larocque@sympatico.ca,15070516,000000123551983,3,4,Answer the call sooner. ,3
341531,28-FEB-12,27-FEB-12,Dan,,en,70.26.172.114,paul.larocque@sympatico.ca,15070518,000000123564529,5,5,Arrive sooner. ,4
341532,28-FEB-12,27-FEB-12,Ibtissem,,fr,70.52.102.153,soco4@sympatico.ca,15071898,000000123549976,5,5,,5
341533,28-FEB-12,27-FEB-12,Daniel,,fr,184.145.168.241,leclair.andre@sympatico.ca,15068712,000000123553431,5,5,"RIEN D'AUTRE, VOTRE TECHNICIEN M'A CONSEILLÉ EN PLUS DE M'AVOIR AIDER
BRAVO",5
341534,28-FEB-12,27-FEB-12,Houssemeddine,,fr,67.68.250.33,cccleclerc07@sympatico.ca,15065176,000000123551333,3,3,Engager des employés qui vivent au Canada.,3
341535,28-FEB-12,27-FEB-12,Alexandra,,en,74.14.97.80,a_mason@bell.net,15063834,000000123565871,4,4,,5
341536,28-FEB-12,25-FEB-12,Reuben,,en,76.68.88.222,bgedward@sympatico.ca,15046700,000000123517653,4,4,,5
341537,28-FEB-12,27-FEB-12,Christine,,fr,74.12.246.31,algonquin44@sympatico.ca,15064056,000000123553345,1,1,"Lorsque nous ne téléphonons pas au bon département et que le préposé me transfert , soit que la conversation coupe, où on est transféré au mauvais département. Je téléphonais pour me plaindre de la réception postale et internet que je reçois unilingue anglais.
J'aimerais bien recevoir ma correspondance dans ma langue maternel S.V.P.",2
341538,28-FEB-12,27-FEB-12,Diedra,,en,70.30.54.240,marilyn.eidner@sympatico.ca,15069372,000000123563377,5,5,Not transfer me to so many people. One person could have taken care of everything from beginning.,5
341539,28-FEB-12,27-FEB-12,Adithya,,en,76.68.114.79,yasminjulian@sympatico.ca,15072940,000000123556156,5,5,,5
341540,28-FEB-12,27-FEB-12,Nikitha,,en,65.92.14.177,gretel@sympatico.ca,15067048,000000123557114,5,5,,4
341541,28-FEB-12,27-FEB-12,Tabatha,,en,76.68.137.170,erpet@bell.net,15066424,000000123564704,3,3,"The question was to send a return kit for a modem.  Two weeks ago it was already promised.  Got nothing.
Now I had to speek with three representatives before someone could do something.  It took me 45 minutes for such a simple request.  Why???",2
341542,28-FEB-12,27-FEB-12,Kaouther,,fr,69.159.180.212,pierreruel_2@sympatico.ca,15070660,000000123553645,4,2,"Rien de mieux. J'ai réinstallé Outlook et le problème s'est corrigé.Votre conseillère a tout essayé ce qui était possible de faire pour m'aider. C'est formidable, quelle patience et quelle ténacité.",5
341543,28-FEB-12,27-FEB-12,Samia,,fr,174.88.90.71,anitaetcharles@sympatico.ca,15064222,000000123556244,1,2,,2
341544,28-FEB-12,22-FEB-12,Mohamed,,en,70.51.90.202,chris.williams1@sympatico.ca,15009722,000000123454367,3,1,,1
341545,28-FEB-12,27-FEB-12,Romeo,,en,74.198.9.1,gailstewart@sympatico.ca,15066752,000000123550930,1,1,"I spoke with 4 different technicians trying to resolve my problem, so this cannot be blamed on Romeo. The one thing they ALL could have done was BELIEVE me when I said my server was not responding when my computer tried to dial in.  I had done a lot of trouble shooting myself, and I knew that the problem was not my computer.  Instead of listening to me, each technician went through the same routine.  They had me crawl under my desk checking connections and then they had me repeat the same series of useless connection steps on my computer over and over with no results.  One of them (not Romeo) even told me to take my computer in to a repair shop!  Finally, on my fourth call, Carlton was the only technician who actually LISTENED to me and checked the server to find out - oh, big surprise - the server (Hamilton) was not responding because it had been down for 4 days.  This experience was a complete waste of 7 hours of my time.  Believe me if any other company offered dial-up, I would not be giving my business to Bell.",1
341546,28-FEB-12,27-FEB-12,Adel,,fr,174.88.85.33,e.nunez@sympatico.ca,15066252,000000123566493,5,4,,3
341547,28-FEB-12,27-FEB-12,Ronald,,en,74.12.251.250,romazur@sympatico.ca,15071264,000000123555733,4,5,,5
341548,28-FEB-12,27-FEB-12,Mariem,,fr,174.92.192.90,real.forest@sympatico.ca,15070950,000000123555057,4,4,,5
341549,28-FEB-12,27-FEB-12,Yosra,,fr,70.52.62.243,michelledegrace@sympatico.ca,15069776,000000123550768,5,5,,5
341550,25-FEB-12,23-FEB-12,Daniella,,en,64.231.137.62,ft.dr@sympatico.ca,15022888,000000123490307,5,5,none,5
341551,25-FEB-12,24-FEB-12,Basker,,en,70.50.131.34,s_armenio@sympatico.ca,15043272,000000123491939,5,5,get more individuals like this person,5
341552,25-FEB-12,23-FEB-12,Suraj,,en,65.95.221.243,kap.frankk@bell.net,15025042,000000123475338,5,5,,5
341553,26-FEB-12,25-FEB-12,Darwin,,en,70.27.68.120,m.klotz@sympatico.ca,15051150,000000123530526,5,4,"Nothing. The diagnosis was accurate and resolved my issue.Just had to reset one indicator. However, I don't know how the indicator got set the wrong way to cause the problem.",4
341554,26-FEB-12,25-FEB-12,Sana,,fr,74.14.188.55,jeanlemay1@sympatico.ca,15049854,000000123520976,5,5,rien,5
341555,26-FEB-12,24-FEB-12,Luis,,en,159.33.10.155,mlm1@sympatico.ca,15040842,000000123508768,5,1,"the tec support people where suppose to call me the following day to help me with the Trojan Viruses and did not.
this is the second call.",2
341556,26-FEB-12,25-FEB-12,Jamila,,fr,184.148.178.178,Daniel.Sabourin1436@bell.net,15045658,000000123521934,3,,"Mon internet ne fonctionne pas depuis samedi et ses pour mon chalet alors j'i suis seulement les fin de semaine. Je n'ai recu aucune appelle pour me dire qu'on verifiais le probleme. J'ai parti a 1:00 dimanche et mon internet n'etais pas encore fonctiuonnel. a chaqye semaine on a de la misere avec le telephone ou l'internet... ils en arrange un pour en briser un autre. 
Il y a d'autre service qui son plus rapide et moins dispendieux comme techsavvy et qui offre probablement un meuilleur service.",1
341557,26-FEB-12,24-FEB-12,Emylie,,fr,76.71.178.223,constructionmasse@sympatico.ca,15034358,000000123495058,5,5,rien de plus,5
340023,27-FEB-12,24-FEB-12,Suzon,,en,184.147.38.189,cj1102@sympatico.ca,15034160,000000123495266,5,4,Keep as is,5
340024,27-FEB-12,25-FEB-12,Danny,,en,67.70.16.169,w.mcilroy@sympatico.ca,15055086,000000123531895,5,5,nothing ,4
340025,27-FEB-12,26-FEB-12,Mokhtar,,fr,70.30.218.214,athibault10@sympatico.ca,15056058,000000123537967,5,5,,5
340026,27-FEB-12,24-FEB-12,Bedre,,en,65.95.20.87,tieast@sympatico.ca,15044600,000000123496048,3,5,"Technician Jason wedged the new modem between the computer and the wall of the compartment, thus preventing the modem from natural cooling, and, worse,  blocking the air outlets of the computer.  May cause overheating.",5
340027,27-FEB-12,24-FEB-12,Eric,,en,174.92.96.180,carroll9@sympatico.ca,15033756,000000123501446,5,5,,
340028,27-FEB-12,22-FEB-12,Ronda,,en,184.147.8.223,aneokly@sympatico.ca,15008512,000000123445087,1,1,Gave me the right person and information. Instead I was passed around.,1
340029,27-FEB-12,26-FEB-12,Sam,,en,184.148.176.149,kwredmond@sympatico.ca,15059686,000000123544191,4,4,,4
340030,27-FEB-12,26-FEB-12,Prue,,en,64.229.87.135,chiphair@sympatico.ca,15056784,000000123537912,4,4,,4
340031,27-FEB-12,26-FEB-12,Eric,,en,74.15.2.72,D__DELCASTILHO1@sympatico.ca,15055456,000000123541498,5,5,,5
340032,27-FEB-12,19-JAN-12,Pamela E,,en,70.30.72.43,lucieviau@sympatico.ca,14668284,000000122674932,5,4,nothing,5
340033,27-FEB-12,26-FEB-12,Dixitulu,,en,70.31.44.211,manfred.wolf@sympatico.ca,15060268,000000123546667,1,1,The call was lost and i was not called back.,1
340034,27-FEB-12,26-FEB-12,Ricardo,,en,70.31.44.211,manfred.wolf@sympatico.ca,15060270,000000123546790,1,1,The call was again lost and i was not called back.,1
340035,27-FEB-12,26-FEB-12,Robert,,en,74.15.241.214,h.sproule@sympatico.ca,15058412,000000123543850,2,3,"Your customer service sucks!!!!!  I had to talk to three different people to get an answer to what I wanted to know.  Apparently you are going to be discontinuing my internet service.  I was not notified about this but found out from my neighbour.  The agent said you sent out a letter in January and in February.  I did not get either one.  Can you explain this?  My service is to end on March 6th or 13th, no one can tell me which date!!!  This does not give me much time to decide what I am going to do.  Is that your plan?  If, I take the Turbo Hub I can try it for 50Mbs.  That does not give me a good trail to test if it will work or not.  If, I do two speed tests, I am done or over the usage allowed!!!!  I do not know how much I use.  I had been told the monthly charge was $35.00, now I am told that it is $45.00 plus I get $5.00 off due to having my phone service with you.  

The worst part of you service is the way you treat customers.  I have been with you over 40 years and you continually waste my time, each agent has a different story but the killer is have to wait on the phone till someone is ready to talk to you.  The wait is usually over an hour.  Do you feel this is GOOD CUSTOMER SERVICE!!!!

Please do get back to me.  Especially about when my service will end, maybe you could actually send out those letters that were supposedly sent and the new monthly charges.

Very dissatisfied,

Helga Sproule.",1
340036,27-FEB-12,26-FEB-12,Hassan,,en,74.14.90.199,pweber@bell.net,15061584,000000123542695,5,4,,5
340037,27-FEB-12,26-FEB-12,Marga,,en,74.14.90.199,pweber@bell.net,15061586,000000123542856,4,5,,5
340038,27-FEB-12,26-FEB-12,Vijay,,en,142.55.149.160,stevie52@sympatico.ca,15062680,000000123535476,5,5,,5
340039,27-FEB-12,14-FEB-12,Michel,,fr,70.51.144.70,guyetsylvie@bell.net,14917012,000000123271531,5,4,"Vous voulez avoir des commentaires téléphoné moi 418-576-6118

ps Michel qui travail a Ottawa bell fibe a fait un très beau travail dans mon dossier",4
340040,27-FEB-12,26-FEB-12,William,,en,70.52.73.226,e.melosso@sympatico.ca,15057588,000000123542197,5,5,,5
340041,27-FEB-12,26-FEB-12,Methil,,en,70.48.218.135,rogeraddy@bell.net,15061940,000000123545770,4,5,not having to go to a second person to resolve problem,4
340042,27-FEB-12,15-FEB-12,Gregory,,en,76.66.106.93,beei@sympatico.ca,14926474,000000123297949,5,5,"can't think of anything else; it was total satisfaction..",5
340043,27-FEB-12,23-FEB-12,Soumaya,,fr,67.68.222.212,gisele.bourassa@sympatico.ca,15023222,000000123480870,4,3,"Comme dans le message présédent, dans la mëme journée j'aurais aimé être servi par une personne du Québec.  Cette personne a essayé de me convaincre que la correction du poste de travail de la personne qui m'a passé un problème dans mon ordinateur serait effectuée.  On m'a offert un gros 25$ pour le dédommagement et celui-ci n'a payé qu'un infime partie des frais encourus par ce problème.",2
340044,27-FEB-12,23-FEB-12,Julio,,en,206.172.235.60,carole.leu@sympatico.ca,15020698,000000123474663,2,1,Having someone who speaks English a little better.,3
340045,27-FEB-12,26-FEB-12,Dawood,,en,70.52.229.234,cgskohan@sympatico.ca,15056736,000000123542962,5,5,Nothing really...Dawood was very knowledgeable and was able to quickly determine the problem and then rectify it as quickly,5
340046,27-FEB-12,24-FEB-12,Julio,,en,74.14.15.138,newfran@sympatico.ca,15041220,000000123495710,4,4,,4
340047,27-FEB-12,25-FEB-12,Med Mehrez,,fr,76.71.198.139,agathe.boily@sympatico.ca,15045948,000000123519689,4,4,,4
340048,24-FEB-12,23-FEB-12,Jean-Gardy,,en,70.31.95.177,mario.pallotta@sympatico.ca,15026494,000000123469873,3,3,,4
340049,24-FEB-12,23-FEB-12,Judith,,en,65.92.174.74,robert.lee4@sympatico.ca,15029052,000000123480203,5,5,"My experience with Bell from Dec. 28 (when we started migrating data to our new computer) until last Friday was horiffic. Over 40,000 repetitive e-mails dating from Jan. 2004 were received via POP and none of your technicians could figure out how to stop them. Finally, last Friday, we found your tech, Ifram, who solved the problem immediately. Yesterday, I then enquired as to whether there was any way to delete all but one copy of each message. I was told it was not possible -- and we are now methodically deleting thousands of messages. I then contacted the billing office and explained the nature of the problem we were having to Judith and requested compensation by way of reversing the internet charges for January and February. She checked the records, realized why I was so frustrated, and gave us a two month credit. 

What could you have done better: Provide better training for your technicians. Finding a solution to our problem should not have taken seven weeks. 
",3
340050,24-FEB-12,23-FEB-12,Andrea,,en,70.50.63.9,pmeunier@sympatico.ca,15028384,000000123482753,3,4,"Clerk (Andrea) spoke over me when I| was asking questions and I found her not patient with my questions on the Bell Mail which is new to me.
",3
340051,26-FEB-12,25-FEB-12,Yasmin,,en,65.94.60.111,garyrichardson@sympatico.ca,15036236,000000123517035,2,2,Solve the problem that has had me without internet for over a week starting on the 18th and requiring two technicians to my home to resolve and it is still not complete!!!! To boot I find out that I am paying for fibe 10 Internet and at best am getting 2. 68kps upload and 551kps upload!,2
340544,25-FEB-12,24-FEB-12,Eric,,en,70.51.172.232,bardi@sympatico.ca,15032896,000000123503224,4,4,I seeem to spend more time on the phone with Bell than necessary.  I had already placed a call when I received my January bill and was told that my internet as well as my phone would be credited $5 each for the next 12 months and then I have to call back because only the phone was credited.,4
340545,25-FEB-12,24-FEB-12,Wassim,,fr,184.148.222.129,norman.ricard@sympatico.ca,15041394,000000123508370,4,2,,4
340546,25-FEB-12,24-FEB-12,David,,en,184.145.19.199,jszymczak@sympatico.ca,15038412,000000123494933,5,5,Can't think of one,5
340547,25-FEB-12,24-FEB-12,Faouzia,,en,64.228.67.187,meowmiz@sympatico.ca,15040480,000000123502171,1,2,"have more information before telling me I was wrong (I was not) 
not being able to tell me what happened - if you cannot who can.....
why does it always take so much time to get the information we want",2
340548,25-FEB-12,24-FEB-12,Bry,,en,76.64.106.48,gtyme@bell.net,15036746,000000123500539,5,4,,5
340549,26-FEB-12,24-FEB-12,Marcos,,en,70.26.38.136,koutkd@sympatico.ca,15038928,000000123497982,3,2,"Given that I was calling about faster internet service, I felt that the queries happening at your end should have been faster (I had to wait for his information to be loaded on his screen).  I also think that you should give exact dates as to when service may be delivered in certain areas OR if there is really NO likelyhood that it will ever happen.  In the end, i cancelled my Internet service.",3
340550,26-FEB-12,25-FEB-12,Elizabeth,,en,76.70.45.128,kitson@sympatico.ca,15050596,000000123519647,4,,"Apparently my modem stopped working - it would have been nice to be able to pick up another one from a Bell store, rather than waiting for it to be shipped to my home. No problem with the service, though - Elizabeth was very friendly and helpful.",4
340551,26-FEB-12,25-FEB-12,Aguibou,,fr,64.228.78.220,faurepa@bell.net,15048610,000000123526538,5,4,améliorer votre facturation.  toujours des erreurs. ,4
340552,26-FEB-12,25-FEB-12,Jose,,en,74.12.37.163,j.raplh@sympatico.ca,15049616,000000123524335,5,4, Nothing.,5
340553,26-FEB-12,21-FEB-12,Justin,,fr,70.55.97.223,josetteetsylvain@sympatico.ca,15000334,000000123420008,5,5,"Le gars il connaissait son produit, avec mon # de confirmation il a vue mon probleme sur ma facture, qui a bien regler, merci.  ",5
340554,26-FEB-12,25-FEB-12,Leni,,en,67.71.83.253,mitch4ster@sympatico.ca,15051908,000000123521612,4,4,,4
340555,26-FEB-12,25-FEB-12,Mithila Maraj,,en,70.55.39.104,heidideamor@bell.net,15049348,000000123532577,4,4,,4
340556,26-FEB-12,25-FEB-12,Ajay,,en,70.26.132.39,tran.tu@sympatico.ca,15054808,000000123528723,3,4,"better service, more responsiblity.",3
340557,26-FEB-12,24-FEB-12,Joseph,,en,76.67.23.15,christinehummel@sympatico.ca,15034122,000000123502089,5,5,"Adjusted my monthly charges, however, they could look at our history with bell,
& automatically offer the best rate based on our 30 years of loyalty to the company, instead of me having to call for a better deal & spend 30 to 60 minutes extra on the phone",3
340558,27-FEB-12,26-FEB-12,Poonam,,en,65.95.186.168,conceicao@bell.net,15056938,000000123539889,4,4,"I was very satisfied with the results.
Thank you very much for asking.
Florinda",5
340559,27-FEB-12,26-FEB-12,Brendan,,en,64.228.157.63,pdamon@sympatico.ca,15061364,000000123541163,5,5,,4
340560,27-FEB-12,25-FEB-12,Karim,,fr,76.71.185.74,mado510@sympatico.ca,15051200,000000123520471,4,4,,4
340561,27-FEB-12,25-FEB-12,Jose,,en,76.65.140.209,a__speirs@sympatico.ca,15045866,000000123521596,5,4,"Perhaps Bell can advise customers when the weather conditions have affected satellite performance we had no sattelite for 12 hrs.
",3
340562,27-FEB-12,24-FEB-12,Faqria,,en,50.101.65.131,rsandiland@bell.net,15043102,000000123493237,1,1,Get rid of sympatico and Hot mail.,1
340563,27-FEB-12,23-FEB-12,Bedre,,en,64.231.185.123,jack.petrie@sympatico.ca,15024006,000000123484173,1,1,Bell Sympatico email service should not have gone down in the First Place,3
340564,27-FEB-12,24-FEB-12,Eric,,en,174.92.96.180,carroll9@sympatico.ca,15033754,000000123501234,5,5,,
340565,27-FEB-12,24-FEB-12,Vijay,,en,184.148.174.145,phil.boivin@sympatico.ca,15042014,000000123494189,5,4,,4
340566,27-FEB-12,26-FEB-12,Walter,,en,70.51.248.25,claudine.mcleod@sympatico.ca,15056870,000000123536611,4,4,As much as it got resolved. It is not the first time that we have issues with internet connnection. Connections and speed is not to my expectations.,3
340567,27-FEB-12,24-FEB-12,Hajer,,en,70.53.170.62,sbyrns@sympatico.ca,15043508,000000123496809,4,4,Information   about the options beforetherfore I would not have had to call.,4
340568,27-FEB-12,26-FEB-12,Med Hedi,,fr,174.89.230.8,brigitteferland@bell.net,15056514,000000123546844,3,,ce matin ma connexion ne fonctionnait toujours pas. ,3
340569,27-FEB-12,26-FEB-12,Ahmednur,,en,70.26.36.190,heather.cameron@sympatico.ca,15058446,000000123538239,4,1,"The problem still is not resolved, waiting for a customer service person today. 

Not happy with the limits on speed in my area. ",3
340570,27-FEB-12,26-FEB-12,Vijay,,en,184.146.85.17,ptannie63@sympatico.ca,15061570,000000123539644,5,5,,5
340571,27-FEB-12,24-FEB-12,Soumia,,fr,65.92.85.231,piotr.kociolek@sympatico.ca,15042110,000000123503855,5,4,?,5
340572,27-FEB-12,26-FEB-12,Nischal,,en,216.168.119.149,kj.millard@sympatico.ca,15059608,000000123538009,4,4,Get rid of Emily,5
340573,27-FEB-12,26-FEB-12,Tarek,,fr,67.68.211.167,albert.godreau@sympatico.ca,15055786,000000123541333,3,2,"Panne généralisée internet.
Ne pouvait pas m'aider.
La panne a durée plusieurs heures.",4
340574,27-FEB-12,24-FEB-12,Hency,,en,70.48.208.207,ronpauk@sympatico.ca,15043012,000000123507332,5,5,,5
340575,24-FEB-12,22-FEB-12,Thierry,,fr,74.15.205.13,matene@sympatico.ca,15014670,000000123448659,5,5,deja fait merci pour votre service ,5
340576,25-FEB-12,23-FEB-12,Yaseen,,en,204.101.237.139,skatende@sympatico.ca,15029921,000000123472132,3,2,My modem had a power switch broken& I specifically asked for a 5254 modem but instead I was given 2701 which I had rejected last year. For 2days I have no internet bcoz the agent did not suggest that 5254 modems were not in stock.Frontline or senior agents should have access to inventories levels & pass on this info to customers when they require particular modem. In Bell Mobility we have an application called RTIS which informs Techs what devices are short in stock.Customers use skype to keep in touch with dear one allover the world and the 2701 modem is the worst modem to use with this application bcoc it drops calls every minute. Phase them out otherwise customer will blame the network bcoz of this device.,5
341048,26-FEB-12,25-FEB-12,Kishore,,en,174.88.207.76,kdlarmour@bell.net,15050486,000000123526667,5,5,,5
341049,26-FEB-12,25-FEB-12,Ashfaq,,en,70.48.249.191,gailp873@sympatico.ca,15048886,000000123531289,5,5,,5
341050,26-FEB-12,25-FEB-12,Ajay,,en,70.31.120.128,jaycur.mckay@sympatico.ca,15049766,000000123518063,1,1,Don't tell me you are not trained on this and tell me to go to the manufacturer.,1
341051,26-FEB-12,25-FEB-12,Zishan,,en,65.92.155.53,saralouhen@sympatico.ca,15053656,000000123518309,5,5,"I do not want to be perceived as racist in any way but if you would offer English pronunciation lessons to your employees, it would benefit everyone. Thank you. ",5
341052,26-FEB-12,25-FEB-12,Adel,,fr,70.26.185.44,guevin.depont@sympatico.ca,15049208,000000123523800,5,4,Etre plus proactif pour faire connaitre vos promotions ckient,4
341053,26-FEB-12,25-FEB-12,Luis,,en,70.31.120.128,jaycur.mckay@sympatico.ca,15049768,000000123519080,5,5,"Luc did a great job helping and he even went over and beyond...  very helpful

If all service reps were like him I would not have been so frustrated on the first call.  ",5
341054,26-FEB-12,25-FEB-12,Krutthiga,,en,184.147.201.80,jcummis@sympatico.ca,15049808,000000123523780,5,5,,4
341055,26-FEB-12,25-FEB-12,Eduardo,,en,74.14.91.122,jacklen@sympatico.ca,15049642,000000123534676,5,5,,5
341056,26-FEB-12,25-FEB-12,Vijay,,en,76.65.158.145,j.edmison@sympatico.ca,15049596,000000123532395,4,4,Nothing - Technician was excellent!,5
341057,26-FEB-12,25-FEB-12,Moez,,fr,70.30.175.89,gillesguerin@sympatico.ca,15049065,000000123522082,5,5,rien.,5
341058,26-FEB-12,25-FEB-12,Priyanka,,en,70.29.65.237,scaffrey@sympatico.ca,15053698,000000123519747,2,2,"Communicating at the beginning of the call that they were only responsible for a small portion of the issue.  I originally called at 10:00am (note the time stamp recorded by the Bell system is incorrect) and was transferred to an number of departments and to a final one at 11:20am to be disconnected and had to call back again with absolutely no resolve.  This unfortunately appears to be the only consistent theme with the dealing I have had with Customer Support a Bell for the last year and a half.  Nothing has ever been resolved....I have followed up and complained about my these issues, however clearly to deaf ears.  However just to note; any time I have dealt with individuals in sales or at a Bell store my experience has been Excellent.  ",2
341059,26-FEB-12,25-FEB-12,David,,en,70.52.62.153,neenie@bell.net,15052238,000000123526072,5,5,give me access to my e-mail server so I could empty the file myself. Why was the file not cleared automatically instead of stopping my mail because the file was too full?,5
341060,26-FEB-12,25-FEB-12,Ahmed Ramy,,fr,184.144.221.69,franci.guy@sympatico.ca,15048750,000000123521142,4,4,,5
341061,26-FEB-12,25-FEB-12,Asra,,en,69.158.1.185,emsuleiman@sympatico.ca,15048454,000000123528101,3,3,"Too much time holding on the phone.  A better improvement is greatly appreciated in that trying to solve the problem between 1 hour to 2 hours.  This is quite ridiculous.  A better system must be implemented in order to retain your clientele.
Thank you for asking.",4
341062,26-FEB-12,25-FEB-12,Kat,,en,70.29.65.237,scaffrey@sympatico.ca,15053700,000000123520813,2,2,please see my comment regarding reference 123519747,2
341063,26-FEB-12,25-FEB-12,Neha,,en,69.158.183.117,rgoldenberg@sympatico.ca,15053202,000000123533636,4,4,"Took quite a while to resolve problem (reset email password), but it was eventually resolved.",5
341064,26-FEB-12,25-FEB-12,Ayesha,,en,76.70.76.82,wigliz@sympatico.ca,15055172,000000123531784,4,4,it seems everytime you have to call for something its so long. I was on the phone for almost an hour and a half. that is very inconvenient although its always nice in the end to get the problem resolved. Just takes so long.,3
341065,26-FEB-12,25-FEB-12,Roy,,en,174.88.171.141,mike.vizely@sympatico.ca,15051828,000000123521460,5,5,,4
341066,26-FEB-12,25-FEB-12,Srinivasan,,en,76.69.114.34,2cricket@sympatico.ca,15045582,000000123534240,5,5,,5
341067,26-FEB-12,25-FEB-12,Catherine,,en,184.146.135.158,fred.wright@sympatico.ca,15048802,000000123531804,5,5,it was a plesure.,5
341068,26-FEB-12,24-FEB-12,Rym,,fr,184.144.137.180,gillesbelanger3@sympatico.ca,15036468,000000123511528,5,5,Rien du tout la personne etait tres receptive et efficace en plus.,5
341069,26-FEB-12,25-FEB-12,Aguibou,,fr,174.93.208.198,chantale039@sympatico.ca,15047302,000000123527698,4,4,"Le conseiller à fait son travail correctement mais c'est très dur de trouver l,endroit ou téléphoner trop d'options c'est très irritant et le temps d'attente est trop long.",3
341070,26-FEB-12,25-FEB-12,Moses,,en,184.144.16.199,garyquart@sympatico.ca,15048938,000000123518433,5,5,Nothing,5
341071,26-FEB-12,25-FEB-12,Sofien,,fr,70.55.163.11,anne_li@sympatico.ca,15046284,000000123533602,5,5,rien,5
341072,26-FEB-12,25-FEB-12,Aquiles,,en,24.96.123.126,dbstewart@sympatico.ca,15047898,000000123534747,5,5,,5
341073,26-FEB-12,25-FEB-12,Julio,,en,70.50.184.218,corystickley@sympatico.ca,15047574,000000123521488,4,3,solved all parts of the problem.,2
341074,26-FEB-12,25-FEB-12,Yosimar,,en,76.71.183.78,b-lwallace@bell.net,15046502,000000123523858,4,4,,5
341075,26-FEB-12,25-FEB-12,Divya,,en,67.71.138.162,marcel.hascal@sympatico.ca,15051274,000000123523581,5,5,Wait a little less for a free representative,5
341076,25-FEB-12,24-FEB-12,Tracey D,,en,70.27.79.219,cniznik@sympatico.ca,15034294,000000123503103,4,4,,3
341077,25-FEB-12,09-JAN-12,Souhaib,,fr,96.22.159.2,linda_bob@sympatico.ca,14542634,000000122436808,5,5,,4
341078,25-FEB-12,23-FEB-12,Geetha,,en,209.226.119.35,robinwhitehouse@sympatico.ca,15029124,000000123478986,1,1,"Each technician proposed a different way to deal with the problem until I finally figued out the answers myself.
UNCALIFIED STAFF -giving a different answer each time about the same problem. I have no confidence in sympatico support staff and emply a private technical support expert to get be back on line. Sympatico staff have never been able to do this and on each phone call they say it is a different problem- I was even to told hold a weekend as you sort things out, but as you can see. It is working-despite you technicians advice!",1
341079,25-FEB-12,24-FEB-12,Edwin,,en,76.64.150.186,lerascanindo@sympatico.ca,15039240,000000123493786,4,4,,4
341080,25-FEB-12,24-FEB-12,Zef,,en,70.29.75.208,ep.francis@sympatico.ca,15035614,000000123508218,5,5,,5
341081,25-FEB-12,24-FEB-12,Mohammed,,en,69.157.39.30,arthur.pegg@sympatico.ca,15032668,000000123501480,4,4,,4
341082,25-FEB-12,24-FEB-12,Sarah,,en,67.68.33.158,jessmt@sympatico.ca,15037848,000000123508939,4,4,all good,4
341083,25-FEB-12,24-FEB-12,Mary ruksana,,en,65.95.155.213,pepab@sympatico.ca,15041912,000000123499426,4,4,,4
341084,25-FEB-12,24-FEB-12,Elizabeth,,en,184.145.4.234,s.romanko@sympatico.ca,15043260,000000123511260,4,4,if the problem was with my server then it should never have happened,3
341558,26-FEB-12,23-FEB-12,Alex,,en,67.71.84.182,kathleen.kav@sympatico.ca,15025108,000000123488813,2,4,The call centre representative was very condescendent but eventually helped.,3
341559,26-FEB-12,23-FEB-12,Amine,,fr,76.67.212.223,desailliers@sympatico.ca,15021788,000000123477571,4,4,,3
341560,26-FEB-12,25-FEB-12,Kiely,,en,50.101.138.180,c-dawg1967_matjato@bell.net,15047024,000000123527683,5,5,,5
341561,26-FEB-12,03-FEB-12,Andrew,,en,174.88.7.50,john.murby@sympatico.ca,14845280,000000123038378,1,1,"There is always more than a 50/50 chance that any contact with Bell will be botched due to inadequate staffing, lack of training, no apparent organization and general management incompetence, as was the case here.  The item I ordered was either sent to the wrong address or not sent at all resulting in a delay of more than 2 1/2 weeks.  Attempting to rectify the situation resulted in conversations with an inordinate number of people most of whom had no clue how to solve it or were of no help.  After more than 3 weeks involving several hours with a telephone receiver held to my head, I still do not have the item although I remain hopeful.  Apparently my relationship with Bell would be much more satisfactory as a shareholder than as a customer. ",1
341562,26-FEB-12,22-FEB-12,Jessica,,en,64.231.62.160,greg.caron038@sympatico.ca,15011748,000000123459335,4,4,,3
341563,26-FEB-12,20-FEB-12,Mary-Jane,,en,65.95.208.158,cserniuk@sympatico.ca,14983364,000000123400664,5,5,Putting simple instructions in the modem box on how to reset your modem.,5
341564,26-FEB-12,25-FEB-12,Pedro,,en,216.68.122.70,peter.moyer022@sympatico.ca,15052722,000000123529553,4,3,I have had a problem for 6 years with my wireless and have called before about this problem. It was only on the 25th when my daughter called to make inquiries that we found out my router and modem are not compatible with Bell. The agent was very helpful in figuring out our problem. Not sure why it wasn't noticed before?????,4
341565,26-FEB-12,25-FEB-12,Kat,,en,76.65.32.102,david.claridge@sympatico.ca,15047846,000000123524973,5,5,Nothing. Everything was fine.,5
341566,26-FEB-12,25-FEB-12,Orlando,,en,99.224.124.225,douglasyoung@bell.net,15048184,000000123530178,1,1,get somebody that knows what to do.,1
341567,27-FEB-12,26-FEB-12,Milo,,en,184.144.46.68,tm.petersen@sympatico.ca,15063012,000000123537691,5,4,Less wait time on hold,5
341568,27-FEB-12,16-FEB-12,Arthur,,en,67.70.80.141,ritabeagle@bell.net,14948194,000000123313002,5,5,,5
341569,27-FEB-12,26-FEB-12,Silvia,,en,70.24.155.230,gahancock@sympatico.ca,15058024,000000123541165,4,4,,4
341570,27-FEB-12,26-FEB-12,John,,en,76.64.116.114,jross@bell.net,15059308,000000123543399,5,5,nothing....the tech was very pleasant and helpful.,5
341571,27-FEB-12,26-FEB-12,Susan,,en,70.27.24.85,johnjune@sympatico.ca,15059214,000000123541683,5,5,"nothing, the girl that helped was excellent. The best technical support person I've dealt with. Her name was Susan.",5
341572,27-FEB-12,26-FEB-12,Walter,,en,74.12.124.217,kboduryan@sympatico.ca,15059498,000000123539969,5,5,Walter was a helpful technician,5
341573,27-FEB-12,26-FEB-12,Dharma,,en,70.54.63.2,pcsouth@bell.net,15061352,000000123535270,5,5,,5
341574,27-FEB-12,26-FEB-12,Myriam,,fr,70.52.107.35,jean-guy.jacques2@sympatico.ca,15058892,000000123540546,5,1,"Augmenter ma vitesse sur internet, elle est trop lente et je ne peut me servir de la vidéo pour conversé et voir les gens avec qui je veut parler sans que sa coupe régulièrement. Pour avoir une meilleur connection il faudrai que les fils viennent de Sherbrooke par le chemin Galipeau et non de Stooke comme c'est le cas présentement.Il faudrai 3 poteau et le filage pour qu'il se rende jusque chez moi.C'est la meilleur solution pour que je puise avoir la haute résolution et mes voisins aussi.nous somme très insatisfait du service de BELL pour l'informatique.Pour ma part il est question que je change de serveur bientôt.Je suis très désus de votre service.",1
341575,27-FEB-12,24-FEB-12,Edgardo,,en,70.52.66.252,ddaoust2@sympatico.ca,15034788,000000123514923,3,4,"Ensure the technician can be heard properly and speaks English well. The same would apply to service en français.

The sound was horrible.",3
341576,27-FEB-12,26-FEB-12,Med Wacef,,fr,70.50.164.61,jocelyne.gauthier@bell.net,15059164,000000123547858,5,5,,4
341577,27-FEB-12,20-FEB-12,Sonia,,fr,70.29.144.84,sylvie.veillette@sympatico.ca,14992346,000000123394326,5,5,,4
341578,27-FEB-12,25-FEB-12,Marga,,en,174.95.59.160,crumpet@sympatico.ca,15047618,000000123522705,3,4,"I am a little stunned that you are charging me $29. for shipping on my modem!  The one I have is 12 years old
and would think that I could have a new
one without paying this extra charge.
What I would like to know is - why can
I not pick one up and return the old one at the same time.  I am paying what
I consider a very high amount for my
monthly internet service and then you
charge me for delivery for your 
equipment which I need to get the
service.  This to me is very poor
business practice.  Unfortunately I
was told this was the only way to get
a new modem.  So therefore I have no
choice but to pay the shipping charges.
Shame on you!!",3
341579,27-FEB-12,26-FEB-12,Hemavathi,,en,67.71.124.178,myrl.leenders051@sympatico.ca,15060970,000000123540973,3,3,better understanding of the technical terms,5
341580,25-FEB-12,24-FEB-12,Cristian,,en,50.101.145.60,m__budd@sympatico.ca,15039806,000000123492773,5,5,,5
341581,25-FEB-12,24-FEB-12,Justine,,en,70.49.73.175,berty_99@sympatico.ca,15033056,000000123506122,5,5,,4
341582,25-FEB-12,23-FEB-12,Johanna,,en,174.91.117.203,portpolito@sympatico.ca,15028432,000000123473978,5,4,"unfortunately she could not review my interent useage as your system was going through an upgrade.she told me about one time rental for modem as I have been paying mthly fee since inception of my internet, maybe 8 yrs+, I signed up for bell expressvue as she transferred me to that dept where Chris was most helpful as well, he advised to call back into internet service next week and discuss a possible discount on the switch to one time modem fee of 49.95 based on the fact I have been paying mhtly for approx 8 yrs...you need to reward your long term customers, I have had a Bell phone for 34 years since I started working full time in my early 20's. if you could look into that I would appreciate it and you call me 905-985-4210 thanks Shirley",5
341583,25-FEB-12,23-FEB-12,Porushotham,,en,70.29.44.28,betty.bryan@bell.net,15020170,000000123482394,4,4,,3
341584,25-FEB-12,24-FEB-12,Soumia,,en,67.70.162.33,guylaineyoga@sympatico.ca,15036792,000000123508329,4,4,,4
341585,27-FEB-12,26-FEB-12,Kota,,en,70.29.120.142,william.kenny@sympatico.ca,15063346,000000123544787,3,3,"Got new main email password which works on
home computer, but not on ipad which is why I called to get it up and running before a holiday.Very disappointed with this experience, and will get help elsewhere.",3
341586,27-FEB-12,26-FEB-12,Srinivasan,,en,70.29.122.59,hehook1@sympatico.ca,15058460,000000123535991,5,5,"Servicea excellent.  Nothing else was required, and I was a satisfied customer",5
340052,26-FEB-12,24-FEB-12,Uzair,,en,65.94.60.111,garyrichardson@sympatico.ca,15036238,000000123498220,2,2,See my comments for the 25th.,2
340053,26-FEB-12,25-FEB-12,Shakeel,,en,76.67.101.239,rivy@sympatico.ca,15053274,000000123533412,5,5,,5
340054,26-FEB-12,26-FEB-12,Josh,,en,64.228.141.196,kralstev@sympatico.ca,15050636,000000123534777,5,5,,5
340055,26-FEB-12,31-JAN-12,Julio,,en,64.228.35.105,djb.artemis@sympatico.ca,14801668,000000122969984,2,1,"I wanted to switch to a dry dsl connectionin preparations for a move. I do not use a phone but i have to keep paying BELL for a phone line to use my very slow dial-up.
I was told dry lines dont exist and yet I've read other BELL customers' comments (online) saying they have dry dsl.
As a result of this discrepency, i am searching for a competetor's cable internet access instead... to get rid of both my phone line and sympatico service all together,",1
340056,26-FEB-12,25-FEB-12,Rym,,fr,184.144.196.162,jmolaison@sympatico.ca,15050064,000000123521830,4,4,"Depuis une semaine que j'essaie de résoudre un probleme de connexion internet je recois de la basse vitesse et je paie pour de la haute vitesse, mes 3 premiers appel s por résoudre le probleme n'ont absolument rien donné et en plus on ne m'avisait pas , pour me donner la solution, c'est aqvec votre agent que j'ai parler qui a régler mon probleme en m'envoyant un technicien chez moi dimanche etqui a réparer le probleme merci..",3
340057,26-FEB-12,25-FEB-12,Jay,,en,65.94.24.121,longhaulbri@bell.net,15051002,000000123531505,5,5,,5
340058,26-FEB-12,24-FEB-12,Abir,,fr,174.91.242.182,priscillarock_4@sympatico.ca,15042220,000000123503257,1,1,"m'informer des choix de services offert chez Bell qui répondent à mes besoins et mon budget, sans être obligée de rappeller dans les 3 mois pour obtenir le rabais qu'on m'offrait, mais qui ne répondait pas à mes besoins réel de bande passante",2
340059,26-FEB-12,25-FEB-12,Ahmed,,fr,174.92.150.230,jeanneba@sympatico.ca,15049862,000000123527385,5,5,,5
340060,26-FEB-12,24-FEB-12,Pavan,,en,70.48.110.237,joseph.kish049@sympatico.ca,15038318,000000123508054,3,2,,3
340061,26-FEB-12,24-FEB-12,Shyam,,en,64.231.170.99,rgajraj@bell.net,15042640,000000123508326,4,3,,5
340062,26-FEB-12,24-FEB-12,Fatma Sawcen,,fr,65.92.156.77,lamroc@sympatico.ca,15039064,000000123497770,3,3,,4
340063,26-FEB-12,19-FEB-12,Sajid,,en,70.50.64.90,gareli@sympatico.ca,14976030,000000123385825,2,2,information from bell on just what  they do!,1
340064,26-FEB-12,24-FEB-12,Gregorio,,en,76.64.225.64,saebridd@sympatico.ca,15043296,000000123500798,5,5,,4
340065,26-FEB-12,24-FEB-12,Jan,,en,69.156.13.205,diane.gardner@sympatico.ca,15035034,000000123503011,5,5,nothing,4
340066,26-FEB-12,21-FEB-12,Jose,,en,76.69.0.205,gcralle@sympatico.ca,14998192,000000123421335,4,4,checked my internet before leaving,4
340067,26-FEB-12,25-FEB-12,Nidhal,,fr,65.93.13.11,mpoirier_mpoirier@sympatico.ca,15052106,000000123534293,4,1,"C'était  sur  Window Live Impossible pour eux , car ce n'est pas Bell.",4
340068,26-FEB-12,25-FEB-12,Reuben,,en,70.30.44.132,coatesdg@sympatico.ca,15047529,000000123519660,5,4,,4
340069,26-FEB-12,21-FEB-12,David,,en,174.92.83.134,hill.105@sympatico.ca,14999018,000000123428194,5,4,,5
340070,26-FEB-12,24-FEB-12,Eric,,en,64.231.134.225,edyu@sympatico.ca,15035484,000000123491905,5,5,,5
340071,26-FEB-12,15-FEB-12,Abir,,fr,67.68.178.148,dominique.duhamel@sympatico.ca,14928406,000000123291525,3,2,corriger la situation,2
340072,26-FEB-12,24-FEB-12,Dilli,,en,70.24.161.213,carol.wells@sympatico.ca,15033722,000000123511669,4,4,,4
340073,26-FEB-12,25-FEB-12,Hssen,,fr,76.68.203.227,josee_veilleux_6@sympatico.ca,15050218,000000123530790,2,1,?,4
340074,26-FEB-12,25-FEB-12,Aymen,,fr,76.68.203.227,josee_veilleux_6@sympatico.ca,15050220,000000123528070,3,1,?,4
340075,26-FEB-12,25-FEB-12,Ammar,,fr,76.69.207.204,denyse.lariviere@sympatico.ca,15047984,000000123533166,4,5,,5
340076,26-FEB-12,23-FEB-12,Kamel,,fr,70.53.198.99,babepiac@sympatico.ca,15019938,000000123490425,5,5,,5
340077,26-FEB-12,25-FEB-12,Abdulkarim,,fr,69.159.94.246,lucie.gendron@bell.net,15051086,000000123521249,5,5,,5
340078,26-FEB-12,25-FEB-12,Kamel,,fr,69.159.94.246,lucie.gendron@bell.net,15051088,000000123526808,4,5,,5
340079,26-FEB-12,25-FEB-12,Felix,,en,70.55.39.104,heidideamor@bell.net,15049347,000000123531247,5,5,,5
340080,26-FEB-12,25-FEB-12,Josh,,en,74.15.102.70,peggysue7@sympatico.ca,15052688,000000123533330,5,4,,5
340081,27-FEB-12,24-FEB-12,Rolando,,en,70.24.95.240,tainslie@sympatico.ca,15044382,000000123498231,5,5,,4
340082,27-FEB-12,25-FEB-12,Danny,,en,69.157.47.61,tyndall@sympatico.ca,15054874,000000123522351,3,3,"I received a message that said my username or password was incorrect. I haven't seen that message for months. However, I have made no changes for years. The service person said I needed to access 'bell.net' once per week to login because I use OUTLOOK .. but later in the conversation, he said I only had to access it every 3-4 months! I am confused. I was never told I had to do this in the past... thanks.. Dave",4
340083,27-FEB-12,24-FEB-12,Andrea,,fr,65.93.129.65,yordanos.d@sympatico.ca,15045440,000000123497812,5,5,nothing @ all  she ( the agent ) was ammmazinng,5
340084,27-FEB-12,25-FEB-12,Kaouther,,fr,67.68.165.108,lafleurg@bell.net,15050696,000000123531778,5,4,,5
340085,27-FEB-12,26-FEB-12,Eliena,,en,76.64.28.233,sfriest@sympatico.ca,15062326,000000123546922,5,5,,5
340086,24-FEB-12,14-FEB-12,Naoufel,,fr,184.107.108.63,allouche.m@sympatico.ca,14912918,000000123264892,5,5,,5
340087,24-FEB-12,22-JAN-12,Juliio,,en,174.91.49.37,dean170@sympatico.ca,14698954,000000122752420,5,5,He was great -was not expecting this from someoone from India.,4
340088,24-FEB-12,22-FEB-12,Romeo,,en,70.49.71.114,wwees@bell.net,15018614,000000123461490,4,4,,4
340089,24-FEB-12,23-FEB-12,Souhir,,fr,76.65.90.130,michelle.letourneau@sympatico.ca,15027040,000000123475435,5,5,,5
340090,24-FEB-12,23-FEB-12,Mohamed,,fr,70.30.201.15,ppetrelli@sympatico.ca,15028460,000000123470498,5,5,non,4
340091,25-FEB-12,23-FEB-12,Henry,,en,174.91.14.127,janicehaines@sympatico.ca,15024124,000000123484372,4,4,"Bell was having a problem with its remote access website and also a problem with email servers so Henry was stymied with everything he tried to help.  Also his phone was going out of service sporatically while we were on the line.  None of this was his fault, but Bell certainly had a problem.  I called about receiving every single email in my inbox twice-some had been received years ago, but they were all downloading over again.  It was because of the Bell problem, but he didn't know that at the time.  He suggested i copy all my emails from my inbox in my Bell email into another folder.  This would stop the emails from being downloaded twice in my outlook email.  This worked, but I still had to go back and delete 400 emails that had already downloaded into my outlook email before Henry suggested this ""fix"".  Not happy with this Bell problem.",4
340092,25-FEB-12,24-FEB-12,Atoiya,,en,64.231.116.188,zgaljovski@sympatico.ca,15045544,000000123504725,4,3,,3
340093,25-FEB-12,24-FEB-12,Lokeswaran,,en,174.91.41.36,bobwhittaker@sympatico.ca,15033288,000000123501938,5,5,"Quick to the point - that issue was with
Bell system side",4
340577,25-FEB-12,23-FEB-12,Hassen,,fr,67.70.124.55,louismc@bell.net,15025996,000000123472788,5,5,pas vraiment grand choses de plus hassen est une excellente employer . je suis vraiment content et satisfait du service quel ma donnée c'était très agréable et professionnels.mais il y'a une question que je me pose depuis un bon bout de temps !! pourquoi je suis toujours mieux servie par les personne qui ne sont pas de nationalité canadienne ?? les tunésien  ou les indien me donne toujours un meilleure service a tout les fois ?? bye et merci pour votre excellant service a la clientèle  bravo vous faite une excellente job bye  a la prochaine.      ,5
340578,25-FEB-12,23-FEB-12,Hamdi,,fr,70.26.234.48,louis051@sympatico.ca,15025952,000000123485969,3,2,Un rappel pour voir si recommandation a fonctionné.,3
340579,25-FEB-12,24-FEB-12,Zee,,en,70.29.112.18,brian.hamblin@sympatico.ca,15033440,000000123498841,4,4,"Your customer service rep on my previous call could have informed me of the ridiculous charge that was going to be on my bill that this call was about.  I mean, seriously!  You call to inquire about a change, you feel satisfied with that change and you expect your bill to be a certain amount, and oops, sorry.  We forgot to tell you about the 50 dollar charge that goes along with that.  I feel most of my calls for customer service are because of this.  No wonder I hear so many people speak frustratingly about this company.  I am fortunate that my rep this time was able to deal with this matter for me.  And I thank her for that!",3
340580,25-FEB-12,24-FEB-12,Samuel,,en,70.31.52.19,m.c.winter@sympatico.ca,15039754,000000123500098,5,5,All OK.,5
340581,25-FEB-12,24-FEB-12,Timothy,,en,70.24.98.188,campcarlisle@sympatico.ca,15033664,000000123506426,5,5,"Bell could get rid of the non person answering devices and hire some literate, honest to goodness people to speak with.",3
340582,25-FEB-12,24-FEB-12,Suraj,,en,184.147.128.8,carolholmes@sympatico.ca,15033736,000000123507665,5,4,Not sure,5
340583,25-FEB-12,24-FEB-12,Nisha,,en,69.157.156.40,coffenk@sympatico.ca,15034310,000000123502712,3,3,Bell mail service was down and agent should have known about this. She had to put me on hold a couple of times to check with her supervisor. Also could not explain why I had to give my email password. I asked to speak directly to the supervisor who gave me more information.,5
340584,25-FEB-12,24-FEB-12,Abderrahmen,,fr,67.70.26.119,simonpit@sympatico.ca,15043820,000000123506412,5,5,,5
340585,25-FEB-12,24-FEB-12,Adnene,,fr,70.55.209.88,claudeetmichele@sympatico.ca,15034206,000000123505235,5,5,,4
340586,25-FEB-12,24-FEB-12,Juliio,,en,174.95.218.231,belgium39@bell.net,15033008,000000123515419,5,5,nothing,5
340587,25-FEB-12,24-FEB-12,Will,,en,50.101.55.170,patmcd@sympatico.ca,15041734,000000123495702,5,5,,5
340588,25-FEB-12,24-FEB-12,Christopher,,en,174.89.49.170,russ@sympatico.ca,15043156,000000123509468,4,2,"I was told it was an issue with the email server, so not much the support person could have done other than to inform me that it was an issue",5
340589,25-FEB-12,24-FEB-12,Sofien,,fr,69.159.116.159,lewisraymond@sympatico.ca,15039266,000000123516331,1,1,Premierement il etait 21.35 p.m. et la vitesse était très basse et elle l'est encore plus ce matin soit .451 mbs et je devais recevoir un appel car l'attente était trop longue mais aucune nouvelles...,1
340590,25-FEB-12,24-FEB-12,Uzair,,en,76.67.10.133,horstsommerfeld@sympatico.ca,15037106,000000123491840,5,5,He forgot to save the changes but I remembered them,5
340591,25-FEB-12,24-FEB-12,Jessica,,en,65.95.7.4,ted2024@sympatico.ca,15044486,000000123494202,5,5,,5
340592,25-FEB-12,24-FEB-12,Yassine,,fr,70.29.237.171,lvgirard@bell.net,15039690,000000123494865,5,5,"Le temps d'attente est long avant d'avoir un technicien.  Je vous remercie
de votre patience pour expliquer les
opérations à suivre.",4
340593,25-FEB-12,24-FEB-12,Carlton,,en,76.70.104.88,khward@bell.net,15038832,000000123504522,5,4,,3
340594,25-FEB-12,24-FEB-12,Mukesh,,en,174.94.23.90,crystalrealty@sympatico.ca,15034428,000000123510571,4,4,Improve his English. Talk clearly and louder.,4
340595,25-FEB-12,24-FEB-12,Jeff,,en,65.95.230.108,les.alberti@sympatico.ca,15039246,000000123499982,4,4,"I was advised that the TV programs will change -  with the different choice in the process of cost savings however we had some "" family "" as program actors that disappeared with the change - I wish we could make changes to bring back those channels we grew accustomed and familiar to. Otherwise there are hundreds of channel we get and never ever look at or use for which we pay but to no end - I wish there was some way to say no to these and yes to ones we like. Any further assistance in this regard would be greatly appreciated.",4
340596,25-FEB-12,24-FEB-12,Sonia,,fr,174.91.234.83,robillard25@sympatico.ca,15042898,000000123491803,5,1,"Il n'est pas de la responsabilité de Bell, mais Microsoft",5
340597,25-FEB-12,24-FEB-12,Ammar,,fr,76.65.77.44,claude.lafrance@bell.net,15034186,000000123502422,1,2,Je ne pouvais plus envoyer de courriel. J'ai du recommuniquer avec Bell ce mati.  Un boit devait être cochée et ne l'avait pas été,1
340598,25-FEB-12,24-FEB-12,Max,,en,70.48.243.205,jo.ice63@bell.net,15038076,000000123507051,5,5,,5
340599,25-FEB-12,22-FEB-12,Diego,,en,65.95.4.214,george.stanbridge@sympatico.ca,15011510,000000123447471,4,4,,4
340600,25-FEB-12,23-FEB-12,Jose,,en,76.69.0.100,rhmatthews@sympatico.ca,15028846,000000123482992,4,4,"could have explained what password was required - ie ""the modem password"" We all have too many passwords to remember",3
340601,25-FEB-12,23-FEB-12,Oscar,,en,67.70.2.208,sspiccolo@sympatico.ca,15030112,000000123486056,5,5,it went well,5
340602,25-FEB-12,24-FEB-12,Maria,,en,69.158.89.178,greywolf10@bell.net,15036702,000000123495580,5,4,,4
340603,25-FEB-12,22-FEB-12,Houssem,,fr,184.145.178.109,johanne001@sympatico.ca,15012916,000000123465273,5,5,,5
340604,25-FEB-12,24-FEB-12,Eya,,fr,65.94.163.4,c.desmarais@bell.net,15033590,000000123496391,5,5,,5
340605,25-FEB-12,24-FEB-12,Srinivasan,,en,69.158.38.232,angels2@bell.net,15032486,000000123515738,5,5,,5
340606,24-FEB-12,23-FEB-12,Houcem,,fr,70.52.29.191,lise_deziel1@sympatico.ca,15025826,000000123486699,5,5,service impeccable,5
340607,25-FEB-12,24-FEB-12,Nandhini,,en,50.101.220.151,pamelamike@sympatico.ca,15041640,000000123491532,5,5,,5
340608,25-FEB-12,24-FEB-12,Caroline,,en,69.157.164.80,scrosby@sympatico.ca,15043552,000000123495214,5,5,,3
340609,25-FEB-12,24-FEB-12,Marcus,,en,70.31.48.66,barbara.richter@sympatico.ca,15032876,000000123496844,5,3,Been able to fix the problem during the call rather than wait for the e-mail to be reactivated at a later time.,4
340610,25-FEB-12,24-FEB-12,Denis,,en,76.64.45.236,djksn@sympatico.ca,15035108,000000123501820,3,2,"The problem I had was we could not access our email account. Your rep confirmed this but could do nothing, what you can do is deliver what I'm paying for",3
340611,25-FEB-12,25-FEB-12,Matthew,,en,99.235.82.47,yongekim@sympatico.ca,15045436,000000123517013,5,5,,5
340612,25-FEB-12,24-FEB-12,Aymen,,fr,184.144.224.117,pierrecorriveau@sympatico.ca,15042084,000000123508324,5,5,,5
341085,25-FEB-12,24-FEB-12,Henda,,fr,65.92.166.111,hc.pc@sympatico.ca,15036927,000000123508179,4,5,"Nous n'aurions pas dû à avoir à tant insister pour obtenir la réponse mais finalement tout c'est bien passé. Même si on nous a bien servis il serait beaucoup plus facile pour nous si c'était QUELQU'UN DU CANADA QUI NOUS RÉPONDAIT.
",4
341086,25-FEB-12,14-FEB-12,Harathi,,en,70.26.42.185,hingorani10@sympatico.ca,14917214,000000123282042,2,3,"The technician has no time, as I understand it, due to work load assigned to him, for the time available to him, by the management system.",4
341087,25-FEB-12,24-FEB-12,Oussama,,fr,65.92.166.111,hc.pc@sympatico.ca,15036929,000000123507739,4,4,Ce serait beaucoup plus facile pour nous si c'était quelqu'un du Canada qui nous répondait,4
341088,25-FEB-12,24-FEB-12,Mario,,en,70.51.177.100,bjcountry@sympatico.ca,15033188,000000123501922,4,4,Everything was fine and well taken care of. Thank you.  ,4
341089,25-FEB-12,24-FEB-12,Diaraye,,en,174.92.155.205,cableart@sympatico.ca,15033626,000000123513900,5,4,"Not a complaint, I only thought of this later...  the part of your offer referring to to ""move my Internet connection over to fiber service"" could have been explained in a bit more detail. I'm not sure this means I will have the option to move to FIBE TV now, and I believe I was already connected via fiber to the nearest DSLAM anyway. Please clarify, if possible.

The person who handled the call, Diaraye, was so much better than any previous non-technical service I've ever had with Bell that she inspired new confidence in the company. During my subsequent call the next day to complete the Loyalty transaction details, handled by another highly competent and very pleasant lady in Nanaimo BC, the excellent service continued to a happy conclusion. CONGRATULATIONS!",4
341090,25-FEB-12,22-FEB-12,Lise,,en,76.66.166.84,waynejulie75@sympatico.ca,15018492,000000123462192,1,1,absolutely nothing,2
341091,25-FEB-12,24-FEB-12,Srinivas,,en,67.71.139.84,ed.jackson@sympatico.ca,15035452,000000123506601,2,1,Help resolve Wireless problem,
341092,25-FEB-12,24-FEB-12,Dhanasekar,,en,184.151.63.179,sutherlj@sympatico.ca,15044230,000000123514822,4,4,"the customer Care representatives could not have been more polite and patient.  As a personal preference, I would have preferred to have my problem discussed with someone in Canada, who does not speak with a foreign accent.  I wish to re-emphasize that the two helpers I talked with were beyond reproach in their helpfulness. ",3
341093,25-FEB-12,24-FEB-12,Mir,,en,70.53.117.248,aclarka_2004@sympatico.ca,15032008,000000123514521,3,2,Improved problem definition.,3
341094,25-FEB-12,23-FEB-12,Mehdi,,fr,70.49.92.243,hebg@bell.net,15023588,000000123488338,1,2,"depuis une semaine ca fait plus de 5 heures au total que je passe en ligne avec des techniciens pour retablir mon service internet depuis que j,ai changé de videotron à bell...quelle erreur !!!",1
341095,25-FEB-12,24-FEB-12,Jessica,,en,70.26.135.228,jenjenip@sympatico.ca,15037806,000000123494764,4,4,,4
341096,25-FEB-12,24-FEB-12,John,,en,70.24.167.62,randerson52@bell.net,15042408,000000123491952,5,5,    nothing,5
341097,25-FEB-12,24-FEB-12,Diaraye,,fr,69.156.67.202,crbarrette1@sympatico.ca,15034412,000000123498166,4,5,,4
341098,25-FEB-12,21-FEB-12,Prem,,en,174.91.52.213,galaxy_al@sympatico.ca,14998108,000000123424328,5,4,,5
341099,25-FEB-12,24-FEB-12,William,,en,64.231.96.139,allan.johnson@sympatico.ca,15032270,000000123506570,4,4,,5
341100,25-FEB-12,24-FEB-12,Sowjanya,,en,70.27.192.196,jc.ray@sympatico.ca,15037644,000000123514386,1,1,"You didn't solve the problem, I still cannot send out my mail.",2
341101,25-FEB-12,24-FEB-12,Gautham,,en,206.53.144.132,dukegy@sympatico.ca,15035351,000000123509341,4,5,Nothing...the technician was patient with me amd I appreciated his help,5
341102,25-FEB-12,24-FEB-12,Kishore,,en,70.29.34.200,hmoser@sympatico.ca,15037074,000000123514768,5,5,,5
341103,25-FEB-12,23-FEB-12,Sulochana,,en,76.66.168.133,tularam.persaud@bell.net,15030930,000000123486163,5,5,allow your representatives to talk on the phone with a client when that person is new to the computer world.Sulochana showed patience and understanding.Excellent job!,5
341104,25-FEB-12,24-FEB-12,Stephen,,en,174.88.203.98,fgonder@sympatico.ca,15035882,000000123500547,5,5,Get the software problem between Microsoft (which you use for Sympatico and Macintosh Computers worked out.,5
341105,25-FEB-12,24-FEB-12,Will,,en,65.93.98.187,keith.lovett@sympatico.ca,15038706,000000123513739,2,3,"MY E-TUBE VIDEOS KEEP BREAKING UP WHILE VIEWING....IF YOUR SERVICE DEPT. CANNOT CORRECT THIS PROBLEM, THEN I WILL BE INSTALLING ANOTHER SERVER NEXT WEEK...I ENJOY VIEWING E-TUBE VIDEOS...YOU MUST CORRECT THIS PROBLEM A.S.A.P....KEITH LOVETT",3
341106,25-FEB-12,24-FEB-12,Venkatesh,,en,65.92.100.194,douglasweeks@sympatico.ca,15035230,000000123516446,4,1,fixed it a year ago,1
341107,25-FEB-12,24-FEB-12,Zahid Ahmed,,en,174.91.94.85,norba@bell.net,15041388,000000123501935,5,3,"prblem was not resolved on my second compures Technocian promised to call 
next day to follow up , but did;nt keep
his promise !",5
341108,25-FEB-12,24-FEB-12,Michael,,en,184.146.120.157,crui@sympatico.ca,15034422,000000123494662,5,5,,4
341109,25-FEB-12,18-FEB-12,Basker,,en,70.26.4.191,mirjamosterman@sympatico.ca,14970254,000000123361349,5,5,"nothing.  Representative was very patient with this customer who lacks computer ""smarts.""",5
341110,25-FEB-12,22-FEB-12,Phillip-Michael,,en,70.52.158.125,sharplesd@bell.net,15017270,000000123463131,5,5,,4
341587,27-FEB-12,26-FEB-12,Methil,,en,184.144.51.245,p.epetter11@bell.net,15061174,000000123547518,1,,Customer rep unable to answerquestion . Aftermuch stumbling my question was partially answered but I am not sure if I got the CORRECT answer .,2
341588,27-FEB-12,22-FEB-12,Jeffery,,en,207.164.79.86,davidssnell@sympatico.ca,15010302,000000123453310,5,4,,4
341589,27-FEB-12,26-FEB-12,Meriam,,fr,69.156.200.155,rgagnon99@sympatico.ca,15061770,000000123538599,5,5,,5
341590,27-FEB-12,26-FEB-12,Kevin,,en,50.101.154.224,wspaul@sympatico.ca,15063388,000000123542533,3,2,"Problem not fixed.
My work hours conflicted with service Rep.
Was asked to go until 1 week later for solution.
Was my bill going to reflect no service?
Bill",2
341591,27-FEB-12,26-FEB-12,Mike,,en,76.67.101.135,bzive@sympatico.ca,15056550,000000123541095,2,2,Just to have someone at all times to speak English that I could understand,3
341592,27-FEB-12,22-FEB-12,Ronald,,en,69.158.178.161,steverussell_10@sympatico.ca,15017654,000000123464868,5,5,Nothing!,5
341593,27-FEB-12,26-FEB-12,Gustavo,,en,65.93.41.94,kclubb@sympatico.ca,15059506,000000123537785,3,1,"fixed my problem the first time it arose,",1
341594,27-FEB-12,26-FEB-12,Richard,,en,198.96.178.33,flannigansfabfinds@bell.net,15057868,000000123540630,4,4,It appears my service disruption was isolated.  It may have been beneficial if the agent could identify other issues in the area at the time of my outage.  My service was restored later in the day and is fine now.,4
341595,27-FEB-12,26-FEB-12,Mohammed,,en,76.70.91.45,smbbelfieldleguan@sympatico.ca,15062496,000000123543784,5,5,Nothing evident at this time,5
341596,27-FEB-12,25-FEB-12,Erika,,en,76.68.100.33,eppratt@sympatico.ca,15048474,000000123525566,5,5,,5
341597,27-FEB-12,26-FEB-12,Venkatesh,,en,76.67.114.70,awjohnson@sympatico.ca,15056080,000000123547152,5,5,,4
341598,27-FEB-12,25-FEB-12,Srinivas,,en,70.26.136.13,sapyukha@sympatico.ca,15053654,000000123523877,5,5,Keep doing what you are doing!,4
341599,27-FEB-12,24-FEB-12,Pamela E,,en,174.89.50.169,pjmat@sympatico.ca,15042126,000000123500977,5,5,nothing,5
341600,27-FEB-12,24-FEB-12,Sweta,,en,69.158.76.76,jbutler@sympatico.ca,15037642,000000123502215,5,5,,5
341601,27-FEB-12,26-FEB-12,Diego,,en,69.157.2.153,darlene.hayward@sympatico.ca,15057134,000000123538691,3,2,"The following comments are not in relation to my last contact with Bell, but in reference to most correspondence with the company. Bell needs to supply service from English speaking representatives. I have had to ask to speak with other people in the past since I could not understand what the Bell rep was saying. This is due to reps from other countries with heavy accents. Bell needs to supply jobs to Canadians that speak English that can be understood. I am thinking about changing providers just for this reason.",2
341602,27-FEB-12,26-FEB-12,Wajdi,,fr,67.68.211.51,yvonick@sympatico.ca,15063484,000000123542960,5,5,quel bon service ..merci,5
341603,27-FEB-12,26-FEB-12,Juan Carlos,,en,70.30.18.111,darlington@bell.net,15057136,000000123544186,5,4,,4
341604,27-FEB-12,23-FEB-12,Flahi,,fr,67.68.222.230,deniscourcelles@bell.net,15021754,000000123481840,5,5,,4
341605,27-FEB-12,26-FEB-12,Mohammed,,en,69.158.118.244,matthelm@sympatico.ca,15060482,000000123536788,4,5,,5
341606,27-FEB-12,26-FEB-12,Sumithra,,en,69.158.120.207,lraben@sympatico.ca,15060064,000000123538925,3,5,,4
341607,27-FEB-12,23-FEB-12,Bob,,en,70.29.33.90,syedqadri786@sympatico.ca,15030356,000000123474166,5,4,,5
341608,27-FEB-12,26-FEB-12,Zishan,,en,50.101.64.191,shirleyanncook@sympatico.ca,15062416,000000123544043,2,1,What was suggested as my problem was proven on Monday that the suggestion was not true.,3
341609,27-FEB-12,26-FEB-12,Karen,,en,50.101.64.191,shirleyanncook@sympatico.ca,15062414,000000123545838,2,1,What was suggested as my problem was proven wrong on Monday when my son phoned and finally got my computer connected.  I must say they were very nice to work with but the problem was not fixed.,3
341610,27-FEB-12,22-FEB-12,Celina,,en,64.229.8.77,bill.mountain@sympatico.ca,15009088,000000123454003,5,5,"couldn't be improved upon once I finally got through to a real person on the other end; I wasn't too happy answering the auto system ",5
341611,27-FEB-12,20-FEB-12,Ramzi,,fr,174.92.235.207,langis.gaudreau@sympatico.ca,14987662,000000123403776,1,1,"Arrangé le problème et avoir la haute vitesse, étant donné que je paie pour ce forfait. 
J'ai du appeler trois fois car ma connexion est trop lente, et le problème n'est toujours pas réglé. Ma connexion est très lente, et ce, encore aujourd'hui.",2
341612,27-FEB-12,26-FEB-12,Danny,,en,65.95.189.224,p.trollope@sympatico.ca,15061182,000000123546364,5,5,,4
341613,27-FEB-12,26-FEB-12,Tejaswvi,,en,65.93.206.113,ptmon1@sympatico.ca,15061578,000000123536289,1,2,,2
341614,27-FEB-12,26-FEB-12,Danny,,en,69.159.76.206,dkcpaige@sympatico.ca,15057390,000000123538039,3,3,,3
341615,27-FEB-12,26-FEB-12,Jeff,,en,65.92.1.15,vanwagensveld@sympatico.ca,15063184,000000123538124,5,5,"nothing at all
both technical support people were very polite and did everything to help me (an old woman)",5
341616,27-FEB-12,24-FEB-12,Andrea,,en,184.148.137.45,rcholyk@sympatico.ca,15042502,000000123502315,5,5,Nothing.,5
341617,27-FEB-12,26-FEB-12,Manel,,fr,76.65.169.62,carobajoladi@sympatico.ca,15056640,000000123539950,3,2,Pouvoir me rendre Bell Internet lorsque je le demandais mais le modem de Bell faisait défaut.,2
341618,25-FEB-12,24-FEB-12,Helenpearl,,en,174.89.101.190,rolf.bolhuis@sympatico.ca,15042978,000000123498861,5,5,,5
341619,25-FEB-12,22-FEB-12,Marc,,en,67.70.82.188,jim.holz@sympatico.ca,15012744,000000123458388,5,5,"Nothing, It was the best experience I have had. I hate dealing with India and even thought I worked for Bell for 36 years I won't recommend its internet service because of its call centres in India. Dealing with Mark in Ottawa was so easy that if Bell handles all service calls from Canada I'd be glad to recommend its service.",2
341620,25-FEB-12,24-FEB-12,Nizar,,fr,174.92.162.124,roll@sympatico.ca,15042980,000000123504149,1,1,"ne pas proposer les actions stipulés comme transférer, déplacer, supprimer des fichiers de mon disque dur personnel.",2
341621,25-FEB-12,24-FEB-12,Roshni,,en,76.64.141.233,lhucal@sympatico.ca,15039278,000000123514166,2,2,"If it was not for NIYAZ who handled my issues on my next call I would have gone to Rogers.  Give NIYAZ a thank you!

Presume this was the lady who did not take the time to open my file (not the individual who forwarded my to NIYAZ).",2
341622,25-FEB-12,18-FEB-12,Marc,,fr,76.67.160.168,lucjutras@sympatico.ca,14969526,000000123361836,1,1,"Notre contact chez Bell, Marc, nous avait promis de régler le problème et de nous rappeler. Il ne nous a jamais rappellé et n'a jamais réglé le problème! ",2
341623,25-FEB-12,22-FEB-12,Krutthiga,,en,70.52.158.125,sharplesd@bell.net,15017272,000000123457991,4,3,,4
341624,25-FEB-12,24-FEB-12,Med Amine,,fr,70.24.211.241,vivogg@sympatico.ca,15045026,000000123508467,5,4,,5
341625,25-FEB-12,24-FEB-12,Saifuddin,,en,74.14.16.46,cosentino.l@sympatico.ca,15034376,000000123515725,5,5,,5
341626,25-FEB-12,24-FEB-12,Denise,,en,67.68.60.71,tish.w@sympatico.ca,15044640,000000123507127,5,5,,5
340094,25-FEB-12,24-FEB-12,Kamel,,fr,70.48.48.56,maulimen@sympatico.ca,15040310,000000123514182,5,5,Parfait comme ça!,5
340095,25-FEB-12,24-FEB-12,Ivan,,en,65.93.71.123,max115@sympatico.ca,15040324,000000123494244,5,5,"I had to go thru Canada POST to trace where ny router ended up  The man (Jonathan) was less than polite and more or less implied I was lying....  rude.. It turned out the left it a the store i work at at 8;10 am when they we told  the store doesnot open till 9am,so it was stolden immediately...now I have to wait another 3-4 days for another one to be sent out",5
340096,25-FEB-12,24-FEB-12,Pierre,,en,70.24.26.191,joe.rosa@sympatico.ca,15038124,000000123514288,3,3,,3
340097,25-FEB-12,24-FEB-12,Ashok,,en,70.24.26.191,joe.rosa@sympatico.ca,15038126,000000123515628,4,4,,3
340098,25-FEB-12,24-FEB-12,Sannie Lou,,en,70.24.19.115,munscott@sympatico.ca,15041094,000000123495841,4,2,"My initial inquiry asked why the confirmation of my registration for MY BELL gave my phone number as 7057411089362 -- where'd the 362 come from? I was assured my account records are correct. So I'm still puzzled but I guess it doesn't matter.
However, in the course of the call Sannie Lou did some excellent PR by drawing my attention to a modem offer that had escaped my attention. Her subsequent service was MUCH 
appreciated. ",5
340099,25-FEB-12,24-FEB-12,Quintin,,en,64.228.209.182,tammysheehan@bell.net,15044398,000000123510041,1,1,"the guy at the help desk was terribly rude, said he was going to connect our service but now is mad so he wont.  he was very very rude and disrespectful.
terrible terrible service",1
340100,25-FEB-12,24-FEB-12,Ericka,,en,184.145.34.199,janos.kilian@sympatico.ca,15037576,000000123507358,5,4,,4
340101,25-FEB-12,23-FEB-12,Hemanth Kumar,,en,70.48.211.102,sheila.m@sympatico.ca,15029806,000000123468853,4,4,"Have people available who can look at the bigger picture and understand how the particular problem is part of a larger issue. I have called many times over the past few weeks. Each time the representative has been very helpful in dealing with the specific issue but when I say that I am having ongoing problems that are slightly different each time but must have a common cause, they have no idea what to do and can only fix the specific thing that is wrong that day so then I have to call again when the next thing goes wrong.",3
340102,25-FEB-12,24-FEB-12,Ashwini,,en,70.51.73.247,margo_purdie@sympatico.ca,15040022,000000123508077,4,4,,4
340103,26-FEB-12,25-FEB-12,Martin,,en,74.198.9.157,rajesh12@sympatico.ca,15053010,000000123522725,5,5,"Little faster
",5
340104,26-FEB-12,25-FEB-12,Juan,,en,70.24.111.197,michael.petty@sympatico.ca,15051756,000000123520180,4,4,Provide a job/ file/ order number without being prompted.,5
340105,26-FEB-12,25-FEB-12,Frank,,en,70.24.111.197,michael.petty@sympatico.ca,15051758,000000123530317,4,4,,5
340106,26-FEB-12,24-FEB-12,Rey,,en,65.95.63.193,icarroll8@sympatico.ca,15037198,000000123512683,5,4,nothing,5
340107,26-FEB-12,24-FEB-12,Atoiya,,fr,70.54.155.74,solomon.schachner@sympatico.ca,15043938,000000123505078,5,5,,5
340108,26-FEB-12,24-FEB-12,Shaun,,en,70.24.205.143,dharries@sympatico.ca,15035008,000000123503890,1,1,,1
340109,26-FEB-12,25-FEB-12,Lokeswaran,,en,206.53.144.132,a___desousa8@sympatico.ca,15045864,000000123526156,4,4,Compensate me with a free movie on bell.,2
340110,26-FEB-12,25-FEB-12,Nischal,,en,99.239.150.203,alma83@bell.net,15046114,000000123528287,5,4,,5
340111,26-FEB-12,15-FEB-12,Marie,,fr,76.71.169.49,v-l-m-p@sympatico.ca,14937458,000000123302259,1,," VOICI POURQUOI: ON PREND UNE ENTENTE PAR TÉLÉPHONE, A LA SUITE, JE RECOIE UN COURRIEL DE CHEZ VOUS EXPLIQUAND LA DATE QUE BELL VA VENIR FAIRE LE CHANGEMENT POUR LA FIBRE OPTIQUE.TÉLÉPHONE ET INTERNET , ALORS QUE A LA FIN DU COURRIEL IL EST SPÉCIFIER QU`IL VA Y AVOIR DES FRAIS DE $ 95.00  POUR L'INSTALLATION DE LA FIBRE OPTIQUE ALORS QU'IL AVAIT  BIEN ENTENDUE QU'IL IL Y N'AVAIT AUCUN  FRAIS POUR LES CHANGEMENTS ET NOUVELLE INSTALLATION.??????????? NOUS AVONS RECOMMUNIQUER AVEC BELL POUR AVISER LES FRAIS DE $95.00 SUR VOTRE COURRIEL. PENDANT LA DISCUTION AU TÉLÉ;ON A RACROCHER.!!!! ?????? DEPUIS QUE JE SUIS AVEC BELL,  3 FOIS SUR 4, TOUJOURS DES CHANGEMENTS A LA SUITE DES ENTENTES AU TÉLÉPHONE.J'AI R'APPELER ET ON MA CERTIFIER QU'IL NE TROUVAIS LEUR COURRIEL ENVOYER ET QU'IL RESPECTERAIS TOUTES LES RÉDUCTIONS PROMISES PAR TÉLÉPHONE.?!*|""/............. ",
340112,26-FEB-12,24-FEB-12,Ivette,,en,76.64.2.33,lws2302@bell.net,15039694,000000123505277,5,5,I cannot think of anything.,5
340113,26-FEB-12,23-NOV-11,Bettaib,,en,70.30.157.36,cynthiak-laflamme@bell.net,14073590,000000121444994,3,3,"At first, it wasn't solved, I had to talk to a person in charge to be able to solve my problem the soonest!",3
340114,26-FEB-12,25-FEB-12,Wajdi,,fr,70.48.120.182,bibiteafern@sympatico.ca,15046710,000000123518650,5,5,RIEN TOUT ÉTAIT PARFAIT,5
340115,26-FEB-12,24-FEB-12,Ahmed,,en,64.231.213.101,patdawe@sympatico.ca,15041722,000000123512557,3,3,"Ahmed was very helpful and showed me how to use and sign up to bell.ca in order for me to check my internet usage. I had received an email from bell & was confused, so he assisted me with the info needed to sign up.

I was then unable to sign in to the bell.ca internet usage tracker because the system was down & I haven't tried since.

As well, I had some difficulty hearing and understanding Ahmed (language & pronunciation, etc) but we did manage to get through the process.

He then forwarded me to Bell re my phone inquiries & incorrect email I received, etc. and I spoke with Dawn who assisted me with several questions I had regarding our home phone line and the billing.

I was however very frustrated with all the Bell transfers for phone, billing, internet, etc. etc. 

Somehow I ended up with an electonic bill specification when in fact I never asked to get an online bill.

Dawn at Bell phone corrected this and told me I would have to pay $2 per month for the paper bill which I was quite unhappy with. But I insisted that I want a paper bill & she corrected this.

I will be calling the Loyalty Dept soon regarding my monthly Internet charges to ensure that I get the current rate and the bundle credits ($5 for Home Phone and $5 for Internet) renewed as I believe it will be coming up soon.

As well, I'm hoping that when I go to bell.ca that I will be able to correct our home address and be able to delete the line that says Unit 1. We live in a townhouse and there are no units, simply the address of 56 Brownlow Ave, Toronto ON M4S 2K7

I will try to access bell.ca and report further on any more issues that crop up and will again call Bell to ensure that billing data, rates etc and also to check out if the site is accessible.

I am quite frustrated with Bell and have been a loyal customer for 40+ years and find that Bell is becoming very difficult to deal with all the red tape, rate increases, yada, yada, yada.

",2
340116,26-FEB-12,25-FEB-12,Michael,,en,70.52.166.85,ivan77@sympatico.ca,15049574,000000123530520,5,4,"All is good; I'm just waiting for my switch-over back to Bell",5
340613,25-FEB-12,21-FEB-12,Alicia,,en,70.31.21.181,laine.vesk@sympatico.ca,15001088,000000123420909,4,2,"On May 10, 2011 Bell verified my monthly internet rate @ 33.90 and phone @ 26.87 - both were one-year contract rates (confirmation# 000000117038690). How is it that a confirmed rate can be arbitrarily increased? When I mentioned that I'd like to investigate other internet/phone providers, I was told I'd have to pay a penalty if I tried to break the contract. I believe Bell has broken the contract first by increasing the rate before MY one-year contract expired. If you are asking how to improve my recent experience, I would say that honouring your part of the contract would be an improvement. I am 81 years old and legally blind, and rarely use the internet.",3
340614,25-FEB-12,21-FEB-12,Marc-Andre,,en,174.89.63.248,kim.tony@sympatico.ca,15000828,000000123438461,4,5,,4
340615,25-FEB-12,22-FEB-12,Elizabeth,,en,70.29.7.92,g-ross@sympatico.ca,15011334,000000123457767,5,5,,4
340616,25-FEB-12,23-FEB-12,Reina,,en,70.50.30.23,sheilalarry@bell.net,15029808,000000123489164,4,4,,4
340617,25-FEB-12,24-FEB-12,Marcos,,en,70.53.4.204,billndee@sympatico.ca,15033162,000000123508671,5,5,Nothing,5
340618,25-FEB-12,24-FEB-12,Ryan,,en,184.147.187.59,debbie.mclean3@sympatico.ca,15034832,000000123499302,5,5,,4
340619,25-FEB-12,24-FEB-12,David,,en,74.14.180.8,bubphyllis@sympatico.ca,15033526,000000123500553,5,5,nothing. David is the best.,5
340620,25-FEB-12,23-FEB-12,Bedre,,en,74.15.30.55,hopkins.r@sympatico.ca,15023716,000000123479307,4,4,Problem understanding the representative,4
340621,25-FEB-12,23-FEB-12,Gavin,,en,67.71.6.166,ben.jowitt@bell.net,15020118,000000123474085,5,3,"The  Representatives  for Bell  were  very  good,  unfortunately,  my  server is  still  slow   to  what  it  used  to be.  The  representative  on  the  second   floor  said  he  would  give   me  a  call  if  he  found  any  answers. As  of   Feb. 27th   I  have  not  received  any  info.",5
340622,25-FEB-12,24-FEB-12,Francine,,en,76.69.3.200,arija@sympatico.ca,15032644,000000123503404,4,5,Nothing needed to be done better.  The technician was very knowledgable and helpful and was able to resolve the problems to our satisfaction.,4
340623,26-FEB-12,25-FEB-12,Abdulkarim,,fr,67.68.57.121,jacquesbrunelle@sympatico.ca,15049650,000000123519409,5,5,,5
340624,26-FEB-12,25-FEB-12,Abdel basset,,fr,69.157.149.36,jeanpasselin@sympatico.ca,15049874,000000123528434,5,5,"Rien , tout est parfait et ça fait plus de 50 ans que je suis avec Bell Canada 
Merci infiniment JP ASSELIN",5
340625,26-FEB-12,25-FEB-12,Ingrid,,en,174.95.154.163,markose@sympatico.ca,15051426,000000123527404,5,5,"Nothing, Ingrid did a very good job to fix the problem I had.",4
340626,26-FEB-12,25-FEB-12,Afef,,fr,184.145.176.164,wikaryjak@sympatico.ca,15055174,000000123528252,5,5,,4
340627,26-FEB-12,25-FEB-12,Ajay,,en,70.50.114.189,jerry.fitzgerald@sympatico.ca,15049928,000000123527722,5,5,"Being a loyal bell customer and upgrading my plan (more money)and waiting 1/2hr for the rep. to call to change my plan only to be told I have to wait 5days for approval!! I can get a mortgage approved faster than that. Why the 5 day wait. If it wasnt for the patience of Adam I was going to walk out and go down the mall to Rogers. I am serious!! I was willing to pay more, plus get another phone because I am a small business and to take 5 days approval is ridiculous. Just look at my history that I have been a great customer. The reason the sale went thru was because of me almost walking out the rep. on the phone OK'd it. But the real reason I stayed was because of Adam!!. Great sales rep. for Bell and I liked the way he handle the situation.",4
340628,26-FEB-12,25-FEB-12,Juan,,en,184.147.117.20,flynn4@sympatico.ca,15048706,000000123526289,5,5,,4
340629,26-FEB-12,24-FEB-12,Ali,,en,174.95.5.163,gino.emma@sympatico.ca,15036502,000000123493798,5,5,,5
340630,26-FEB-12,06-FEB-12,Hedi Sadek,,fr,65.92.38.81,francoisgodbout100@sympatico.ca,14872532,000000123081701,3,3,"Que votre conseiller soit capable de régler TOUT mes problèmes dès mon premier appel, avec TOUS mes services et non avec des promesses qui ne sont pas tenues.",1
340631,26-FEB-12,25-FEB-12,Wayne,,en,70.27.134.194,smcote@sympatico.ca,15054036,000000123522055,5,5,,4
340632,26-FEB-12,25-FEB-12,Mohamed,,fr,65.92.4.130,jcharette1@sympatico.ca,15049796,000000123529176,5,5,,5
340633,26-FEB-12,25-FEB-12,Bob,,en,64.228.69.186,william.bradley@sympatico.ca,15055190,000000123524612,4,4,,5
340634,26-FEB-12,24-FEB-12,Mohamed Amine,,fr,65.95.72.239,jean-maurice-88@bell.net,15037726,000000123515205,5,5,,5
340635,26-FEB-12,23-FEB-12,Mohamed,,fr,70.48.136.2,hamza.zak@sympatico.ca,15023494,000000123473001,1,1,l'agent au SAC était très arrogant et hautain. Il m'a recommandé de choisir un autre fournisseur internet.,2
340636,26-FEB-12,24-FEB-12,Imen,,fr,65.95.72.239,jean-maurice-88@bell.net,15037728,000000123493525,5,5,,5
340637,26-FEB-12,24-FEB-12,Eric,,en,174.88.13.120,dderochie@sympatico.ca,15034796,000000123498984,4,4,stop the transfers,4
340638,26-FEB-12,25-FEB-12,Sylvie,,fr,70.27.239.75,lguy@sympatico.ca,15050880,000000123528727,5,5,,5
340639,26-FEB-12,25-FEB-12,Jose,,en,184.147.112.170,d.willou@sympatico.ca,15047707,000000123520732,5,5,,5
340640,26-FEB-12,25-FEB-12,Ahmednur,,en,174.95.202.57,23cherrypost@bell.net,15045580,000000123520032,5,5,,5
340641,26-FEB-12,24-FEB-12,Steve,,en,74.15.241.76,vango@sympatico.ca,15044906,000000123504633,5,5,"we did not thinkthe problem was fixed, until the next day when we turned on our computer, we discoved our connection was there......it was strange. The customer care rep was very polite, patient and informative. 
I would like to see Bell costs lowered as so many people are struggling with finances these days.",3
340642,26-FEB-12,21-FEB-12,Katherine,,en,70.49.192.16,mackeymj@sympatico.ca,15001883,000000123431085,5,4,,5
340643,26-FEB-12,23-FEB-12,Flahi,,fr,76.69.96.103,luc_bourget@sympatico.ca,15026050,000000123490236,3,4,"faire par téléphone et avec quelqu'un d'ici, au lieu d'avoir quelqu'un avec qui j'avais limpression qu'il servait plusieur client a la fois.",3
340644,26-FEB-12,25-FEB-12,Mohamed,,fr,174.89.84.45,poulinmoisan@sympatico.ca,15052876,000000123528767,5,5,,5
340645,24-FEB-12,22-FEB-12,Kanni,,en,65.95.130.63,daverob@sympatico.ca,15010264,000000123458712,4,4,"The phone connection between Kanni and me was at times very unclear. I had trouble dealing with Kanni's heavy accent and English usage. She was very courteous and helpful. In previous survey, Rocco was very helpful. His connection was clear and he spoke very good Canadian English. Kanni helped me with making sure my new password was in fact working correctly. It was. Thanks, Bell, for good service.  ",5
340646,24-FEB-12,22-FEB-12,Cathy,,en,70.29.65.72,santos1@sympatico.ca,15017046,000000123451336,4,4,,5
340647,24-FEB-12,22-FEB-12,Catherine,,en,67.68.33.114,asixpacofus@sympatico.ca,15008726,000000123442862,4,3,"lenth of time to get thru.. I was on hold for more than 15 minutes. Follow up by bell, I continue to call for the same problem to be resolved",3
340648,24-FEB-12,23-FEB-12,Chekib,,fr,65.94.232.153,leclairc@bell.net,15025630,000000123488425,1,1,ce soir soir de tempête j'ai attendu 1 MAL???,1
341111,25-FEB-12,24-FEB-12,Huu,,fr,70.29.244.222,sylvain.landreville@sympatico.ca,15044294,000000123506983,3,4,"le probleme est que je n'ai aucune garantie que se sera effectué adéquatement, c'est d'ailleurs pour cette raison que j'ai perdu autant de temps environ 3 heures depuis le 20 janvier 2012 à la téléboutique, si ce n'était de la ténacité de votre employée vous m'auriez perdu comme client, à ma première visite elle m'a convaicu de demeurer client et de j'ai meme acheté un téléphone intelligent haut de gamme à ma fille. Je suis un fidèle client de Bell depuis environ 30 ans, j'ai toujours été fidèle et payé pour des forfaits désuets et trop chers selon la compétion existante. j'ai de très bons revenus et ai la capacité de payer pour ce que j'achète sans problème. ce pendant depuis plusieurs années il est difficile d'avoir une service de qualité chez Bell quece soit internet ou autre. je suis le type de client qui achète la paix donc ce n,est pas ce que j,ai présentement . J,espèere sincèerement que le tout sera réglé puisque j,ai reçu deux confirmations couriel, donc ça regarde bien pour vous, cependant bien que le tout correct, 5 minutes aprèes mon retour èa la maison j,ai eu un appel de courtoisie de la par de Bell mobilité et le préposé trèes avenat m,a fait remarqué que ma fille aurait accepter une application  GPS Navigateur sur son téléphone intelligent alors qu'elle n'a aucunement fait cela, de plus si elle avait besoin de toute application avec frais de $10 par mois elle me l'aurait demandé sans problème. mon opinion est que certaines applications sont forcées et que pour refuser ce n,est si simple que de faire delete. je vais vous donner pour la Xième fois le bénéfice du doute mais vous avouerez qu'il est des plus étrange que cet appel ainsi que la suggestion de correction de cet ajout se soit fait tout de suite après. je gravite dans un milieu ou les gens on beaucoup lus peur de la fin du monde que la la fin du mois ($$$$) et ils sont presque tous unanimes pour dirent que votre service est déficient. J'ai 4 services avec vous présentement dont trois personnels et je vais contempler la possibilité d'y ajouter la télé Fibe mais il y a très loin de la coupe aux lèvres pour vous en ce moment. Je n,oserais pas faire aucuns modification avant un retour minimal à une confiance sommaire de vos services. 

Si vous voulez me contacter il me fera plaisir ,en parler de vive voix.

Svp si vous le faites cependant l,intervenant devra être quelqu'un qui a un role au niveau de l'amélioration du service à la clientèle Merci",2
341112,25-FEB-12,24-FEB-12,Stephan,,en,184.146.147.223,may.camilleri@sympatico.ca,15040330,000000123491567,5,5,"TO DEAL DIRECTLY WITH A CANADIAN REPRESENTATIVE.  ONLY THEN WAS MY INQUIRY RESOLVED.  IT WAS VERY PAINFUL TO HAVE TO SPEAK TO ONE PERSON IN COSTA RICA WHO WAS WILLING TO TELL ME THAT IT WAS GOING TO BE DONE, UNTIL I ASKED FOR A SUPERVISOR, THEN SHE REALIZED THAT SHE WAS GOING TO BE FOUND OUT.  SO THEN SHE SAID THAT SHE COULD NOT DO IT SO SHE PUT ME THROUGH TO INDIA, WHERE IT WAS ANOTHER NIGHTMARE.  AGAIN ASKED FOR A SUPERVISOR AND FLAT OUT REFUSED TO PUT ME THROUGH TO ONE.  FINALLY HE PUT ME THROUGH TO SOMEONE ELSE, NOT A SUPERVISOR, AND THEY SAID SOMEONE WOULD CALL ME.  A WEEK LATER I GOT A CALL FROM A REPRESENTATIVE IN MONTREAL AND MY ISSUE THAT I HAD BEEN TRYING TO RESOLVE FOR A MONTH, WAS DONE.  UNTIL YOU SWITCH YOUR CALL CENTRES BACK TO CANADA THERE IS NO WAY I WILL RECOMMEND BELL.",1
341113,25-FEB-12,24-FEB-12,Franssesca,,en,184.147.3.55,dksteele@bell.net,15035128,000000123503306,3,4,"I had some difficulty following the directions by the
Bell representative; her French accent was a little 
difficult, but most of the problem was my own lack
of familiarity with some of the things she was asking
me to do.",4
341114,25-FEB-12,24-FEB-12,Sabha,,en,76.68.100.41,bhopperton@sympatico.ca,15033114,000000123498281,4,4,"I spoke to a very nice woman in India who obvously was speaking a second language. As I am a senior with a some what hearing loss, it made it quite difficult for me to understand her accent she was quite patient as she had to repeat herself. She did a great job at fixing my problem as well as fixing some problems I was unaware of.  ",4
341115,25-FEB-12,24-FEB-12,Venkatesh,,en,99.234.132.195,karynita@bell.net,15038628,000000123516088,5,5,24hr service,5
341116,25-FEB-12,23-FEB-12,Moises,,en,70.51.254.178,genebil@bell.net,15023068,000000123479960,4,4,Continue with excellent customer interface and service.,5
341117,25-FEB-12,22-FEB-12,Xenia,,en,74.15.103.139,ericryan@bell.net,15010976,000000123461280,4,4,,4
341118,25-FEB-12,23-FEB-12,Mauricio,,en,174.93.32.47,r.dolan@sympatico.ca,15028558,000000123485081,5,5,,4
341119,25-FEB-12,24-FEB-12,Harathi,,en,76.71.98.188,john.lancaster@sympatico.ca,15038192,000000123513719,1,1,inexperienced agent who made matters worse over a 45 minute call,1
341120,25-FEB-12,24-FEB-12,Ramzi,,fr,174.89.84.30,jodoinle@sympatico.ca,15038110,000000123497263,4,2,"J'ai dit pas vraiment car le service a été bien fait mais mon ordinateur avait de l'âge et ne voulait plus suivre.

Merci

Léopold Jodoin",5
341121,25-FEB-12,23-FEB-12,Patricia,,en,65.92.13.147,lwiley@sympatico.ca,15026110,000000123484635,5,5,Everything was find.  There was a server issue and Bell could have mentoned this while I was on hold.,4
341122,25-FEB-12,24-FEB-12,Noureddine,,fr,70.29.147.80,juleslem@sympatico.ca,15038442,000000123508513,5,1,,5
341123,25-FEB-12,24-FEB-12,Anne,,en,76.71.98.188,john.lancaster@sympatico.ca,15038196,000000123514783,1,4,Third agent addressing errors and inability of two prior agents fixed the problem.  Two hours and three agents to resolve problem,1
341124,25-FEB-12,24-FEB-12,Rahma,,fr,69.159.135.250,rrochette1@sympatico.ca,15043100,000000123503546,5,4,,4
341125,25-FEB-12,24-FEB-12,Oussama,,fr,70.55.120.158,ray.dion@sympatico.ca,15042445,000000123502095,4,4,"Que la situation ait été corrigée dès le premier appel.
Pour le deuxième cas soit l'accès à la facturation, le service a été exellent",5
341126,25-FEB-12,22-FEB-12,Chaabane,,fr,69.156.169.214,normandfraser@sympatico.ca,15015596,000000123448535,2,1,Retablir le fonctionnement de mon ordi.,2
341127,25-FEB-12,24-FEB-12,Chamseddine,,en,70.31.251.130,andresaintamant@bell.net,15032434,000000123504158,4,3,,4
341128,25-FEB-12,22-FEB-12,Jay,,en,174.92.62.95,tasevski@bell.net,15017872,000000123451419,5,4,Get information from Bell what GB means. ,5
341129,25-FEB-12,24-FEB-12,Nafti,,fr,74.15.113.203,hugues.lh@sympatico.ca,15037148,000000123514077,5,5,,4
341130,25-FEB-12,24-FEB-12,Himanshu,,en,64.231.248.132,pkrysma@sympatico.ca,15042136,000000123507173,5,5,,5
341131,25-FEB-12,24-FEB-12,Kumar,,en,69.159.69.232,meckanic@bell.net,15040430,000000123507622,1,1,Give me the information I requested,1
341132,25-FEB-12,24-FEB-12,Vaishnavy,,en,69.157.175.148,simax1@sympatico.ca,15043814,000000123491682,5,5,"the person I was speaking to was most knowledgeable and courteous,I did, however, had difficulties in understanding her.",4
341133,25-FEB-12,23-FEB-12,Vijay,,en,184.147.133.165,mjgart@bell.net,15027186,000000123477972,5,4,"No
",5
341134,25-FEB-12,24-FEB-12,Tine,,en,67.70.152.185,berryco@sympatico.ca,15033048,000000123494236,5,5,,5
341627,25-FEB-12,24-FEB-12,Lukasz,,en,67.68.60.71,tish.w@sympatico.ca,15044642,000000123509365,5,5,,5
341628,25-FEB-12,21-FEB-12,Lobna,,fr,67.68.144.44,cafregeau@sympatico.ca,14995650,000000123424927,3,2,Le modem était l'ennui majeur et non pas le bloc d'alimentation.,4
341629,25-FEB-12,24-FEB-12,Vijayashanti,,en,65.92.94.31,fonthill@sympatico.ca,15035948,000000123506858,4,3,,4
341630,25-FEB-12,22-FEB-12,Dan,,en,76.68.80.214,j.leon@sympatico.ca,15012260,000000123464504,4,4,Explain why I had a problem in the first place.  I don't know why my service had a problem at all.,3
341631,25-FEB-12,24-FEB-12,Ralph,,fr,70.30.191.164,ginetter2@sympatico.ca,15036494,000000123501745,2,2,"Hier il semblait réglé mais aujourd'hui j'ai le même problème. Il en est de même pour une information qui semble erronné, j'ai téléphoné aujourd'hui et j'ai eu une tout autre réponse alors???????",4
341632,25-FEB-12,24-FEB-12,Rym,,fr,65.92.19.169,yvonbeaulieu@sympatico.ca,15045486,000000123494462,5,4,,5
341633,25-FEB-12,10-JAN-12,Mike,,fr,76.65.164.29,restoentree@sympatico.ca,14559406,000000122474199,5,5,,5
341634,25-FEB-12,24-FEB-12,Nawel,,fr,70.49.77.223,keithloveforever@bell.net,15038716,000000123505123,5,5,"Bell a finalement été capable de réparer mon Outllok, t j'en suis très flattée!",5
341635,25-FEB-12,24-FEB-12,Charbel,,en,64.229.132.192,lbrebner@sympatico.ca,15039148,000000123506979,,2,Fix the recurring problem once and for all,1
341636,25-FEB-12,23-FEB-12,Joseph,,en,174.95.53.247,lawrann@sympatico.ca,15025590,000000123476130,4,4,"I can't think of anything.  The person
I spoke with was very pleasant, helpful
and courteous.",5
341637,25-FEB-12,17-FEB-12,Luis,,en,70.81.51.152,sandralemieux@sympatico.ca,14962028,000000123342072,4,3,,4
341638,25-FEB-12,24-FEB-12,Alejandro,,en,70.30.58.174,tliegghio@sympatico.ca,15044670,000000123502636,4,3,"would have appreciated a return call indicating that the problem was fixed; perhaps a reason as to why the problem happened (if there is something I can do at my end to ensure that my email service is not interrupted again, I'd like to know ... it was extremely inconvenient).  I was not comfortable giving my email password ... why was this necessary??",3
341639,25-FEB-12,23-FEB-12,Jessica,,en,174.92.97.11,ros.bel@bell.net,15029226,000000123485872,5,5,service was excellent,5
341640,25-FEB-12,22-FEB-12,Frank,,en,65.94.48.62,fredhopley@sympatico.ca,15011316,000000123459045,4,4,,4
341641,25-FEB-12,24-FEB-12,Eliena,,en,174.92.62.46,beam4@sympatico.ca,15032966,000000123509451,5,5,Everything was perfect...she was quick to resolve my issue and very pleasant to deal with....Thank you Eliena for a job well done,5
341642,25-FEB-12,24-FEB-12,Eddy,,en,64.119.119.2,jgallag@sympatico.ca,15037872,000000123501211,4,4,nothing,4
341643,25-FEB-12,23-FEB-12,Leila,,fr,184.144.184.67,rricher_3@sympatico.ca,15029302,000000123480528,5,5,,4
341644,25-FEB-12,24-FEB-12,G Benj,,en,76.64.107.114,aspaxman@sympatico.ca,15032710,000000123506003,4,4,Assume that the customer is not as computer saavy as the representative.,4
341645,25-FEB-12,17-FEB-12,Jeffery,,en,74.14.3.162,OHARAMOGO@sympatico.ca,14951094,000000123351636,5,5,nothing,5
341646,25-FEB-12,24-FEB-12,Gopinath,,en,76.67.80.119,bmcrdes@sympatico.ca,15033242,000000123513749,4,4,,5
341647,25-FEB-12,24-FEB-12,Wissem,,fr,67.71.181.233,joebody@sympatico.ca,15038132,000000123511781,3,3,j ai du appeler tres souvent avant que quelqu un de competend prendre en char ge mon probleme       jai passe au total 6 heures au telephone pendant la semaine avec vos representant  service pourrie      j ai ete hors service internet pendant plus d une semaine car personne na rien faite sauf wissem       ,1
341648,25-FEB-12,24-FEB-12,Nelson,,en,70.54.1.236,george.schnubb@sympatico.ca,15036332,000000123499704,5,5,nothing the servce was superb,5
341649,25-FEB-12,20-FEB-12,Afef,,fr,67.71.181.233,joebody@sympatico.ca,14986780,000000123404738,1,1,avoir des personnes au quebec pour regler les probleme ici,1
341650,25-FEB-12,24-FEB-12,Venkatesh,,en,64.228.159.52,ndynes@sympatico.ca,15041178,000000123506854,3,,do not put people on your system with accents. Cannot understand them.,
341651,25-FEB-12,24-FEB-12,Jamie,,en,70.27.114.73,dennis.mallory@sympatico.ca,15034932,000000123507612,4,4,"we keep having the same problem, it get fixed and a week later we don't have the
internet again. for the price I pay it is out more than it is in. I am looking for cheaper and better service.",2
341652,25-FEB-12,23-FEB-12,Geetha,,en,174.91.76.169,kiddy@bell.net,15025306,000000123469253,2,1,You  people  mess  up  my  computer I cannot  go  on  my  computer without having to deal with problems. It always saying this Webpage is not available I know that Iam not I personally do not enjoy what is going on. Why I cannot bring up certain webpage anymore.FROM J. KIDD,4
341653,25-FEB-12,22-FEB-12,Alexander,,en,67.70.129.57,rjblais1@bell.net,15016600,000000123444521,4,4,,4
341654,25-FEB-12,24-FEB-12,Yosimar,,en,70.24.182.42,bohdan.piech@sympatico.ca,15033300,000000123501944,5,4,Note: the rep named Samuel was very cordial and professional,4
341655,25-FEB-12,21-FEB-12,Edgar,,en,70.24.160.23,swilliams-reid@sympatico.ca,15006372,000000123439650,5,5,,5
341656,25-FEB-12,24-FEB-12,Garry,,en,70.27.20.48,kandc@sympatico.ca,15038580,000000123492056,4,4,Issue shouldn't have occurredin the first place,4
341657,25-FEB-12,24-FEB-12,Ali,,en,174.91.49.94,kosra1@sympatico.ca,15038926,000000123512698,5,4,,5
341658,27-FEB-12,26-FEB-12,Maurice,,fr,70.30.153.247,daniel.simoneau@bell.net,15057088,000000123535571,5,5,,5
341659,27-FEB-12,26-FEB-12,Grace,,en,70.49.173.56,black.ruth@sympatico.ca,15056370,000000123544843,4,4,,4
341660,27-FEB-12,19-OCT-10,Michelle,,en,184.146.143.75,dtmedves@sympatico.ca,9642245,000000112202579,5,5,,5
341661,27-FEB-12,26-FEB-12,Vidya,,en,70.48.255.80,rockbottomstone@sympatico.ca,15061924,000000123538873,4,4,,4
341662,28-FEB-12,27-FEB-12,Muthukumar,,en,70.29.78.232,clpalmateer@bell.net,15065450,000000123553761,1,1,Fixed the problem,1
341663,28-FEB-12,27-FEB-12,Bedre,,en,173.78.240.165,j.gawen@sympatico.ca,15067488,000000123554527,5,5,nothing,5
341664,28-FEB-12,27-FEB-12,Jessica,,en,184.146.166.109,hcrouch@sympatico.ca,15067206,000000123556194,4,4,,4
341665,28-FEB-12,27-FEB-12,William,,en,70.30.28.185,marilyncassidy20@sympatico.ca,15069378,000000123550014,4,5,Improve sound reception. I had considerable difficulty hearing and understanding representative.   ,4
341666,28-FEB-12,27-FEB-12,Pamela,,en,70.31.80.184,helen.alsop@sympatico.ca,15067236,000000123566993,5,4,,5
341667,28-FEB-12,27-FEB-12,Wissem,,fr,50.100.123.122,p.lanoue@sympatico.ca,15070380,000000123561571,2,1,"Faire fonctionner mon internet , rentrer dans mon ordinateur et essayer de l'arranger au lieu de ça il me parlait tout temps le fil beige et ça prenait le fil beige pour continuer. Disons qui s'est pas forcer les ménèges. J'ai fermer la ligne et enlever ma rallonge de fil de téléphone et ça marcher par la suite. Il veut m'envoyer ses fils beiges par la poste pour qui' puissent faire repartir l'internet.",3
340117,26-FEB-12,25-FEB-12,Sudhakar,,en,70.26.33.61,shalsumi15@sympatico.ca,15053838,000000123525038,5,5,"Absolute nothing, the technicians knows what they are doing",5
340118,26-FEB-12,26-FEB-12,Vladimir,,en,64.231.80.164,w.baldock@sympatico.ca,15055082,000000123534995,5,5,,5
340119,26-FEB-12,24-FEB-12,Adel,,fr,67.68.182.165,louisellest@sympatico.ca,15039554,000000123493530,4,4,,5
340120,26-FEB-12,24-FEB-12,Srinivas,,en,50.101.69.152,fwhummel@sympatico.ca,15036111,000000123506928,1,1,corrected the problem,1
340121,26-FEB-12,23-FEB-12,Naveen,,en,174.92.34.196,randvherrell@bell.net,15028678,000000123489429,5,5,"nothing, everything was very satisfactory",5
340122,26-FEB-12,25-FEB-12,Salwa,,fr,174.92.193.195,casabou@sympatico.ca,15047198,000000123523122,5,5,"Attente moins longue pour obtenir l'aide d'un préposé. Pour la question 4,je recommande BELL uniquement pour l'aide des techniciens.  Pour le reste, je suis en réflexion de rester avec BELL ou aller vers un autre fournisseur.  J'ai 4 services et ça me coûte très cher.",4
340123,26-FEB-12,24-FEB-12,Alun,,en,24.226.77.75,ggdot@sympatico.ca,15036396,000000123503104,5,5,,5
340124,26-FEB-12,24-FEB-12,Madhu,,en,24.226.77.75,ggdot@sympatico.ca,15036398,000000123498186,5,5,,5
340125,26-FEB-12,25-FEB-12,Ever,,en,184.145.116.98,mjshaw@sympatico.ca,15051924,000000123528657,3,3,Having a problem with the router occaissionally dropping wireless devices from the internet. Technician didn't really offer any suggestions other than what appeared to be in his manual.  I'm sure there could be additional settings that may have been able to resolve the issue.  It isn't a continual or persistant problem so it is hard to determine if anything done would actually have had an effect.,4
340126,26-FEB-12,25-FEB-12,Diaraye,,fr,174.92.160.136,am40@sympatico.ca,15046126,000000123521671,3,2,à deux reprises la ligne a été coupée et nous avons attendu plus d'une heure pour finalement parler à un préposé pour diminuer notre facturation. Nous envisageons sérieusement changer de compagnie.,1
340127,26-FEB-12,15-FEB-12,Gregory,,en,64.228.208.13,gingerpoo@sympatico.ca,14929624,000000123296288,5,5,,5
340128,26-FEB-12,24-FEB-12,Joy,,en,70.27.141.107,stan.blank@sympatico.ca,15044042,000000123497809,5,5,none-completely satisfied,5
340129,26-FEB-12,25-FEB-12,Maxime,,en,65.95.161.128,faemazie@sympatico.ca,15048564,000000123528706,4,4,no complaints. All went well,4
340130,26-FEB-12,25-FEB-12,Walid,,fr,76.69.178.93,jdarcrochette@bell.net,15049810,000000123519459,2,1,,3
340131,26-FEB-12,25-FEB-12,Naoufel,,fr,76.69.178.93,jdarcrochette@bell.net,15049812,000000123528967,5,4,,5
340132,26-FEB-12,11-APR-11,King,,en,184.145.23.159,lbutcher1000@sympatico.ca,11710037,000000116398004,5,5,He was patient and friendly He helped me to reset my password ,5
340133,26-FEB-12,25-FEB-12,Arbia,,fr,65.94.80.251,jojo_007@sympatico.ca,15050174,000000123525058,5,5,Respectez votre entente.,4
340134,26-FEB-12,25-FEB-12,Ever,,en,70.51.237.10,charles.montgomery@sympatico.ca,15047316,000000123523320,4,4,,4
340135,26-FEB-12,25-FEB-12,Denis,,fr,67.70.146.163,miramon@sympatico.ca,15051870,000000123527583,4,4,,4
340136,26-FEB-12,25-FEB-12,Shinoj,,en,76.71.150.197,mjvoisin@sympatico.ca,15051930,000000123533988,5,5,"Everything was fine.

Excellent representative",5
340137,26-FEB-12,21-FEB-12,G Benj,,en,70.49.13.102,murialclayton9@bell.net,15003224,000000123426379,5,5,"I do not think that your repair lady could have done anymore that what she did. She was so helpful and fixed my computor.  I thank you so much for having such great lady.
",5
340138,26-FEB-12,17-FEB-12,Eya,,fr,174.92.232.67,dorislalonde@bell.net,14954388,000000123346501,4,2,,3
340139,26-FEB-12,25-FEB-12,Thorat,,en,174.95.216.32,dsweet@bell.net,15048242,000000123527382,5,5,,5
340140,26-FEB-12,25-FEB-12,Med Ramzi,,en,70.55.208.185,d.n.tremblay@sympatico.ca,15034494,000000123516982,3,3,To adjust my Bell.ca account so that I could access this.,5
340141,26-FEB-12,25-FEB-12,Anis,,en,70.55.208.185,d.n.tremblay@sympatico.ca,15034496,000000123517085,2,1,To be able to access my Bell.ca account.  This was finally solved via your online Chat.,5
340142,26-FEB-12,23-FEB-12,Martina,,fr,70.48.99.136,jmtrig@sympatico.ca,15024596,000000123485635,2,1,"My problem still exists. I was told someone would call me, this hasn't happened.",3
340143,26-FEB-12,25-FEB-12,Suresh,,en,50.101.152.116,uzguys@sympatico.ca,15054924,000000123529548,5,5,It was answered quickly and professionly,5
340144,26-FEB-12,25-FEB-12,Kaouther,,fr,70.48.119.61,rod.lemire@sympatico.ca,15053368,000000123534282,5,5,"C`était bien complet, merci",5
340145,26-FEB-12,25-FEB-12,Tshering,,en,174.94.27.73,hdancy@sympatico.ca,15049322,000000123524087,4,4,,5
340146,26-FEB-12,23-FEB-12,Gaudenz,,en,184.146.126.50,pjdiamond@sympatico.ca,15028338,000000123482633,,,"It seems that the issue with my billing was not resolved after the initial bill cycle, lets see what happens next month. ",1
340147,26-FEB-12,25-FEB-12,Mehdi,,fr,76.67.184.248,cclaire003@sympatico.ca,15047234,000000123525623,5,5,Rien à faire de mieux. Entièrement satisfaite.,5
340148,26-FEB-12,22-FEB-12,Alisia,,en,74.15.59.200,simonsealing@sympatico.ca,15017364,000000123456671,3,3,"I definitely do NOT like the mariade of questions done by your automated answering machine. I especially do NOT like repeating the phrase 'at bell my voice is my password' . As a matter of fact it just makes me swear on Bell every single time this happens... JUST SO YOU KNOW. I do not like to swear. So by the time I actually get to speak to someone at Bell I am quite worked up. I do NOT like entering my phone number when prompted and then when I get to an actual person have to give my phone number again. What the heck??? Wasn""t the first time enough??? What exactly are you doing with redundant information? After getting a voice password I am asked for my complete address including postal code. Why are you wasting my time??? By this time you should be glad this is a phone call because I am really starting to get frustrated with the whole process. YOU just wasted at least 10 minutes of my time and I have not had my concern addressed! Is this what you call customer service??? I get the feeling you don't want to deal with your customers... just their bank accounts. I notice that over the years all the 'errors' on my account were in Bells favour. I find this to be very telling. So to conclude: we have a case of sloppy accounting practices which, by coincidence, mostly, if not always, favour Bell, and we have a very annoying, very poor customer service procedure. ",2
340149,26-FEB-12,25-FEB-12,Abbey,,en,173.238.220.155,suallen@sympatico.ca,15054330,000000123522616,2,3,I have been a loyal customer for over 50 years  and never  notified that I had a yearly contract -yet I am charged $50.00 early contract termination fee -(I did not ask for early termination) It  is things like this and there have been many that have sadly made me very disillusioned with Bell ,1
340150,26-FEB-12,25-FEB-12,Evangeline,,en,67.68.7.212,rmscott01@bell.net,15053308,000000123531877,5,5,,5
340649,25-FEB-12,21-FEB-12,Tabetha,,en,70.30.18.111,darlington@bell.net,14996626,000000123420871,5,5,,3
340650,25-FEB-12,24-FEB-12,Henia,,en,70.53.155.30,nougri@sympatico.ca,15041430,000000123503189,5,5,Send me this survey in French!,5
340651,25-FEB-12,24-FEB-12,Mario,,en,50.101.153.95,franciskopke@sympatico.ca,15036014,000000123500520,1,1,"Stop being condescending.
The issue was yours, not mine.  Why was my equipment and network being blamed.  If you are going to change how your modems work and not inform your clients then I should not be to blame.
I ended up fixing the problem myself by taking into account  your changes.",1
340652,25-FEB-12,24-FEB-12,Jason,,en,74.14.2.243,t.w.kirk@bell.net,15044356,000000123500962,1,1,Jay got very defensive when I asked to speak to a supervisor. His attitude changed and he started to rant about he was quite capable of handling this call and he did not appreciate me demeaning him. He would not let me explain or talk. After being left on hold for 10 minutes he came back on and I was told my internet service was as is and if I didnt like it he could cancel my service. Was told argon gas and trees could be affecting my service and there was nothing he or Bell could or would do about this. All supervisors were in a meeting and because of a large volume of business it would take 3 business days for one of them to get back to me. At this point I ended the one sided conversation. I only wanted to talk to a superviser as 4 different people were telling 4 different stories and I was not satisfied with their reasons. Being a retired manager of a large customer service business I have always told my employees & customers that if you are not satisfied with the person you are talking to please take this matter to the next level which would be their supervisor if you are still not satisfied keep going up the ladder. This was all I was doing. I needed honest answers and felt I was not getting this. No one could give me a valid reason why my internet reception was running at half speed. I was told when I purchased this service in Sept 2010 that I was getting 5 bars and between 1.5 & 2 MBSP now I was getiing less than 1MBSP and wanting to know why. I still have not got that answer. I am paying for high speed and feel I am not getting it. Need to know if there is anything I could do more. A technician had been out and could not change my receiver to a new tower as the signal from this tower was too strong to allow my receiver to pick up other tower even when receiver was pointed away and on other side of house from this tower. Technician said he could not see any reason why my speed was so slow as I was getting 32 out 35 for strength. Through his experience his only explanation could be the tower was overloaded and needed to be updated.,1
340653,25-FEB-12,24-FEB-12,Sai,,en,70.53.85.68,raymondsinclair@sympatico.ca,15042468,000000123505518,5,5," As far as I am concerned your technition Sai did a wonderful job. He was very patient with me, a person that is NOT  really computer knowledgeable, the learning curve at my age (88)is not recognisable 
He took great care in making sure that I understood what he was doing and made sure everything was in working order before he closed down and it was pleasure talking to him

 Please thank him on my behalf. This is one of the reasons I stay with Bell  the help is there when I need it ",5
340654,25-FEB-12,24-FEB-12,Edgardo,,en,65.92.144.19,jbrobertson@sympatico.ca,15037638,000000123497376,5,5,"I feel there was nothing that the representative could of done better.
He assisted me with my problem, and suggested other alternatives to resolve my problem.",5
340655,25-FEB-12,24-FEB-12,Diego,,en,70.54.148.39,c.ramsden@sympatico.ca,15033607,000000123494617,5,5,"I still have issues with my internet connection going in and out, but my concern with the call was to reset my wireless, and that was done well. thankyou",4
340656,26-FEB-12,25-FEB-12,Radhika,,en,70.31.41.232,murasales@sympatico.ca,15052178,000000123533386,4,4,better telephone connection,5
340657,26-FEB-12,24-FEB-12,Noureddine,,fr,76.66.205.68,johannerivest@sympatico.ca,15038172,000000123513934,5,5,,5
340658,26-FEB-12,25-FEB-12,Mohamed Ali,,fr,184.148.249.141,dgosselin@bell.net,15048022,000000123526932,3,1,Régler le probleme,1
340659,26-FEB-12,25-FEB-12,Sihem,,fr,67.68.20.129,petronille@sympatico.ca,15052740,000000123520323,,,"Je n'ai fait qu'un seul appel et j'ai parlé à un employé qui m'a donné satisfaction. Je ne comprend pas pourquoi j'ai deux sondages à remplir.

merci",
340660,26-FEB-12,24-FEB-12,Walid,,fr,74.12.228.133,bleaupierre@sympatico.ca,15033230,000000123510657,4,4,,5
340661,26-FEB-12,22-FEB-12,Grace,,en,184.144.76.85,vjskubel@bell.net,15018406,000000123462082,1,1,"give me a Canadian to speak to.
I was told no one in Canada works for this company??????",1
340662,26-FEB-12,22-FEB-12,Antony,,en,184.144.32.212,jim.siddall@sympatico.ca,15012752,000000123459980,4,4,"While it took a while to resolve my problem, the young man helping me was most patient and helpful, so not sure that the service I received could have been improved upon.",5
340663,26-FEB-12,25-FEB-12,Denis,,fr,70.29.136.41,sylalain@sympatico.ca,15054416,000000123526077,4,5,,5
340664,26-FEB-12,25-FEB-12,Karen,,en,184.147.224.198,ron.deneka@sympatico.ca,15053416,000000123526235,5,4,"I have to say that Karen who help me was very good a her job, I am pleased with her determination to resolve my problem.

When the sales person sold me my new service she said every thing would be OK just plug in your new modem and your computer will work, no changes needed.
As it turned out that didn't happened. 

I think when changes are taken place some kind literature or a booklet should be provided to overcome any problems or issues that should arise. ",5
340665,26-FEB-12,25-FEB-12,Tim,,fr,184.146.251.131,enrico.simard@sympatico.ca,15048466,000000123528578,5,5,,5
340666,26-FEB-12,25-FEB-12,Frank,,en,64.231.225.91,gtatransam@bell.net,15049200,000000123528970,5,5,,5
340667,26-FEB-12,25-FEB-12,Ryan,,en,70.48.105.174,jjessome1@sympatico.ca,15050012,000000123525759,5,5,Nothing,5
340668,24-FEB-12,23-FEB-12,Mahmoud,,fr,184.107.108.63,royanthony88@sympatico.ca,15029288,000000123468376,5,5,,5
340669,24-FEB-12,20-FEB-12,Madhu,,en,216.209.244.134,topof.theworld@sympatico.ca,14992770,000000123391751,4,3,GET US BETTER RECEPTION SO THAT WE CAN SUBSCRIBE TO HIGH SPEED,
341135,25-FEB-12,24-FEB-12,Zaid,,en,184.144.104.225,cathyandcolleen@sympatico.ca,15033780,000000123495668,1,1,hotmail was down for almost a day but agent said most had got service back.  I didn't and he didn't know when I might get it back,1
341136,25-FEB-12,24-FEB-12,Rudolf,,fr,174.92.190.221,michel.r.parent@sympatico.ca,15040612,000000123497648,5,5,Continuer à faire ce que vous faites présentement:très bien répondre à nos besoins:100%,5
341137,25-FEB-12,24-FEB-12,Dawood,,en,184.145.24.169,rayjacobs@bell.net,15042454,000000123514517,5,5,n/a,5
341138,25-FEB-12,24-FEB-12,Christopher,,en,74.15.77.123,debock@sympatico.ca,15034842,000000123494509,4,4,Nothing,4
341139,25-FEB-12,24-FEB-12,Earl,,en,64.231.94.179,ruthlang@sympatico.ca,15043172,000000123495721,4,4,,4
341140,25-FEB-12,23-FEB-12,Kelly,,en,70.52.170.76,michaelanderson4@sympatico.ca,15026980,000000123485128,4,4,Faster service (call took a while) or allow it to be done via chat or email.,4
341141,27-FEB-12,26-FEB-12,Paola,,en,70.50.223.209,dljackson@sympatico.ca,15057400,000000123537684,4,5,,5
341142,27-FEB-12,26-FEB-12,Jamie,,en,76.69.41.139,caddy@sympatico.ca,15056578,000000123547992,4,4,,4
341143,27-FEB-12,24-FEB-12,Sarah,,en,184.144.206.244,ptrck@sympatico.ca,15042250,000000123501521,3,1,Sarah was very helpful but unfortunately she had to transfer me to retention department for an issue that I had since Jan 16 2012 and that is where I was transferred to a a person that was rude abnoxious and should be fired,1
341144,27-FEB-12,22-FEB-12,Anis,,fr,76.65.179.31,mariejulie_blanger@sympatico.ca,15014500,000000123442679,5,5,,5
341145,27-FEB-12,26-FEB-12,Ameer,,en,174.89.69.177,maeflower@sympatico.ca,15060218,000000123538098,2,3,I had extreme difficulty with ameer's accent and was referred to Muhammed who eventually solved the problem.Once again there was a problem with the foreign accent.,3
341146,27-FEB-12,24-FEB-12,Ashwini,,en,64.229.225.41,gordon.paterson@sympatico.ca,15036622,000000123493885,3,4,Language is a problem---very difficult to understand non english speaking persons,4
341147,27-FEB-12,26-FEB-12,Bobbie-Jo,,en,174.95.8.245,sbg48@sympatico.ca,15062246,000000123544915,5,5,,5
341148,27-FEB-12,26-FEB-12,Nicholas,,fr,184.144.220.121,domenijo@bell.net,15057444,000000123547022,5,5,"Absolument rien , mon problème a été réglé en moins de cinq minutes.",5
341149,28-FEB-12,25-FEB-12,Luis,,en,70.54.141.22,d.joram@sympatico.ca,15047692,000000123534442,2,2,"problem not resolved.
spent hours on phone.
very frustrating",2
341150,28-FEB-12,24-FEB-12,Sriram,,en,70.51.207.54,jeffreyt@bell.net,15037802,000000123515352,4,4,,4
341151,28-FEB-12,27-FEB-12,Insaf,,fr,174.93.245.103,c-be@bell.net,15065002,000000123549845,5,5,,5
341152,28-FEB-12,27-FEB-12,Naveenkumar,,en,70.24.174.136,lruedl@sympatico.ca,15068958,000000123564934,5,4,,5
341153,28-FEB-12,27-FEB-12,Manoj Sandra,,en,74.198.164.212,lmatheson@sympatico.ca,15068872,000000123550745,4,4,"Manoj was going to call me back in an hour.
Would check on my progress. He didn't.
However what he told me worked.",5
341154,28-FEB-12,27-FEB-12,Suresh,,en,67.70.44.84,larryellis@sympatico.ca,15068624,000000123557139,1,1,BE A ABLE TO TALK TO A LIVE PERSON RIGHT FROM THE START OF THE CALL.,2
341155,28-FEB-12,26-FEB-12,Emmanuel,,en,69.159.6.134,jsalo@bell.net,15059312,000000123540308,5,5,"Iam well pleased, and can't think of anything could have been better.",5
341156,28-FEB-12,27-FEB-12,Saurabh,,en,99.224.246.104,wingfai.cheung035@sympatico.ca,15072846,000000123552574,4,4,"It was good that Bell notified my limit of internet usage, however, the limit set to 60 GB is too small, it is easily to go over since all downloads and uploads are larger because of the technological improvement. I would like that if Bell can consider to relax the usage to 90 to 100 GB for all Bell Internet users. Thanks.",5
341157,28-FEB-12,27-FEB-12,Nikitha,,en,174.92.33.150,dalewallace@sympatico.ca,15065644,000000123558420,5,5,,5
341158,28-FEB-12,27-FEB-12,Herbert,,en,174.94.28.91,lucy.gravelle@sympatico.ca,15069030,000000123553156,5,5,"none on Bell'spart...they were non judging when I realized that the problem was due to my mistake
",4
341159,28-FEB-12,27-FEB-12,Nabiha,,en,50.100.132.194,lakeboyer@sympatico.ca,15068596,000000123554540,5,5,Perfect,5
341160,28-FEB-12,27-FEB-12,Houda,,fr,67.68.67.224,stancoutu@sympatico.ca,15071974,000000123550020,5,4,,4
341161,28-FEB-12,27-FEB-12,David,,en,174.88.4.225,serenityhomes@sympatico.ca,15071660,000000123565360,5,3,"This is not the fault of the representative, but I'm not at all happy that I have to change my service because Bell is discontinuing the service that I have and have to start dealing with Bell Mobility because of the Turbo Hub I have to get.  If Bell is discontinuing a service and a customer has to move to another provider, it would have been very nice if that same service was provided for the same cost.  I had a plan that I was happy with and now I will be charged for downloads.  Not only that...but apparently there will be DSL available in my area sometime in the near future and in order to continue to get internet...I am having to sign up for a year contract with Bell Mobility.  Should the other service be available soon....I'll be stuck in a contract for a year until I can sign up for DSL.  Somehow this whole thing doesn't seem right.  That more and more people are moving away from Bell shouldn't surprise anyone. Customer service isn't a top priority with Bell unfortunately and the only time anyone is offered a better deal is when they leave Bell.  I truly believe that working with the current customers and keeping them happy would cause Bell to have a higher retention rate.  That is my opinion.",2
341162,28-FEB-12,27-FEB-12,Afroze,,en,65.94.49.55,mark_jamieson@sympatico.ca,15069412,000000123559561,1,1,not give me the run around and transfer me to at least 6 different people over the period of an hour on the phone!! Total BS in my experience. Worst customer experience ever.....What a complete joke.,1
341163,28-FEB-12,27-FEB-12,Med Ramzi,,fr,174.92.177.129,mariepaulec@sympatico.ca,15069364,000000123550069,1,1,"J,ai demander pour m'aider a réorganiser mon ordi apres quelque mimutes il ma dit de consulter un informatien C,est la premiere fois que j'aiune telle réponse merci",2
341164,28-FEB-12,27-FEB-12,Abir,,fr,70.51.44.216,yvouel@sympatico.ca,15073028,000000123549442,4,4,"améliorer le temps d,attente",5
341165,28-FEB-12,27-FEB-12,Sabrine,,fr,174.89.248.176,chabilodeau@sympatico.ca,15065224,000000123551160,1,1,"Résoudre mon problème et non pas me dire que l'on allait me rappeler au cours de la journée, ce qui n'a jamais été fait. Je n'ai jamais été satisfaite de votre soutien, je suis <pris> avec Bell à cause de mon compte sympatico. Je vais regarder sérieusement pour me mettre avec un autre fournisseur de service",1
341166,28-FEB-12,27-FEB-12,Jeff,,en,76.69.113.24,doogle.cat@sympatico.ca,15066072,000000123553081,5,5,"nothing,all aspects of service was great.",5
341167,28-FEB-12,20-FEB-12,Sean,,en,69.158.35.87,wild.marshall@sympatico.ca,14993220,000000123398256,2,1,"I ordered a new modem and it has not arrived and customer service can't tell me when or even if, it was ever sent, or if I will ever get one at all. Nobody knows anything. I have a confirmation number.",2
341668,28-FEB-12,27-FEB-12,Anne,,en,70.50.219.195,putman.fordham@sympatico.ca,15070782,000000123556554,5,5,Getting into on-line account very difficult - should be easier if you insist on me using it. On-line chat via typing was difficult also so gave up on that route. Finally phoned and the two people that I talked to were fantastic!,4
341669,28-FEB-12,27-FEB-12,Danny,,en,174.92.157.61,g.theodosiou@sympatico.ca,15066732,000000123558825,4,3,,4
341670,28-FEB-12,27-FEB-12,Pratheep Prabhu,,en,70.27.76.96,d_hurst@sympatico.ca,15065606,000000123552984,5,5,"Handled professionally,  Courtious,
knowledgeable tech.",5
341671,28-FEB-12,27-FEB-12,David,,en,184.147.226.99,ern@sympatico.ca,15066416,000000123552452,1,4,"Your first representative's English was so inadequate, he could not understand my question.  When I asked to speak to someone else, he hung up.   I called back  and talked to ""Dave"" who immediately understood my concern and most helpful.
After being hung up on, I was left with a very bad experience with Bell.

and talked to ""

















dave














'
",2
341672,28-FEB-12,27-FEB-12,Jude,,en,174.91.229.118,giseleberry@sympatico.ca,15066944,000000123553553,5,4,I find the initial answering service when I need to get to the correct inquiry department is somewhat long and if you happen to punch the incorrect dept. you need to start from the start.,4
341673,28-FEB-12,27-FEB-12,Douglas,,en,174.95.203.154,bryanmatthews@sympatico.ca,15064964,000000123554505,5,5,,4
341674,28-FEB-12,27-FEB-12,Srinivas,,en,174.58.30.136,fjleal@sympatico.ca,15066576,000000123551058,5,5,checked your records before sending out bills,4
341675,28-FEB-12,27-FEB-12,Ali,,en,70.26.209.188,gau@sympatico.ca,15066796,000000123554683,4,2,Find the cause of my problem,2
341676,28-FEB-12,27-FEB-12,Gloria,,en,174.89.161.24,blgth001@sympatico.ca,15064738,000000123551297,3,3,The technician that was ssupposed to come between 12 and 6 didn't show up. He called at 2 and said he would be here in 45 minutes. I waited til 6 & called him. He said he wld be here @ 9PM. I waited until 11PM. He didn't call or show up. The problem identified by the call in this reference call @ 10:41AM is still not resolved.The tech person said in my coversation with him at 2PM that he did not know what the problem was as it was not identified on his ticket. Better communications and actual service would help.,2
341677,28-FEB-12,27-FEB-12,Lorie,,en,67.71.66.135,lrovere@sympatico.ca,15068956,000000123556500,4,4,Sometimes the accent of the representative makes it difficult to understand them. Even more so for those that are elderly and/or have hearing difficulties. Something that should be addressed in the future.,4
341678,28-FEB-12,27-FEB-12,P Senthil,,en,64.231.244.174,tara.neal@sympatico.ca,15072216,000000123561136,5,5,Nothing.  The gentleman I delt with was very helpful and polite!!,5
341679,28-FEB-12,26-FEB-12,Shakeel,,en,216.208.90.83,josh.b@sympatico.ca,15059256,000000123546037,5,5,Not had such a long wait on the phone line before I got to speak to a person,5
341680,28-FEB-12,27-FEB-12,Joyce,,en,70.24.78.102,dave.richards@sympatico.ca,15065736,000000123549699,5,4,,5
341681,28-FEB-12,27-FEB-12,Krishnan,,en,76.67.127.26,joysh@bell.net,15068110,000000123549170,4,3,"The problem of a pop window stating that
my internet service was interupped showed up again once after my talk with Bell( my help a week ago had suggested I needed a filter which she sent me but
my contact yesterday told me should be on my phone NOT to my modem.I changed that as instructed but one instance of the popup window occured - NOTE  I seem
to getting my emails anyway.",4
341682,28-FEB-12,27-FEB-12,Akrem,,fr,76.70.62.130,ldesgagne@bell.net,15068700,000000123565653,5,5,rien,5
341683,28-FEB-12,27-FEB-12,Nora,,en,174.88.213.94,marc_letts@sympatico.ca,15069234,000000123555461,5,5,,5
341684,28-FEB-12,27-FEB-12,Hanen,,fr,184.145.169.121,michemerc@bell.net,15069784,000000123552767,5,5,Rien,5
341685,28-FEB-12,27-FEB-12,Hector,,en,65.93.149.129,herb.brent@sympatico.ca,15067268,000000123556463,4,4,,4
341686,28-FEB-12,27-FEB-12,Ravi,,en,70.54.8.144,boattour@bell.net,15064778,000000123549682,5,5,"nothing
Rajive (spelling?) was absolutely wonderful.  ",5
341687,28-FEB-12,27-FEB-12,Samantha,,en,70.29.114.131,timandandi@sympatico.ca,15072400,000000123550511,5,5,,4
341688,28-FEB-12,27-FEB-12,Vijay,,en,69.158.85.61,sandramac@sympatico.ca,15071508,000000123565331,4,3,,5
341689,28-FEB-12,27-FEB-12,Mohamed,,fr,184.145.152.159,lucie075@sympatico.ca,15069010,000000123559107,4,5,,4
341690,28-FEB-12,24-FEB-12,Jerome,,en,174.89.61.151,windsong7@sympatico.ca,15045264,000000123503134,5,5,"Nothing, everything was great.",5
341691,28-FEB-12,27-FEB-12,Edgardo,,en,70.26.123.20,jessel@bell.net,15067802,000000123553430,5,4,nothing he had lots of  patience with me until i finally understood where things were thank you ,5
341692,28-FEB-12,24-FEB-12,James,,en,64.228.87.55,oany@sympatico.ca,15041462,000000123494679,4,3,"Given me an EXACT amount for my next bill...not ""about this"" plus taxes!",2
341693,28-FEB-12,27-FEB-12,Caroline,,en,76.64.212.90,pstevenson@bell.net,15070766,000000123553892,5,5,,5
341694,28-FEB-12,27-FEB-12,Stephanie,,fr,70.29.196.113,jean-claude.hebert@sympatico.ca,15067694,000000123555063,4,,,4
341695,28-FEB-12,27-FEB-12,Vijay,,en,70.31.56.214,don.mont@sympatico.ca,15066058,000000123550803,5,5,,4
341696,28-FEB-12,27-FEB-12,Mary,,en,65.94.214.252,cane.grav@sympatico.ca,15065062,000000123560005,4,5,"Nothing, everything was good.",5
341697,28-FEB-12,27-FEB-12,David,,en,70.27.70.119,mm.urchuk@sympatico.ca,15069894,000000123558481,5,5,,5
341698,26-FEB-12,25-FEB-12,Brendan,,en,65.93.198.246,billcolleen@sympatico.ca,15046726,000000123520905,5,5,"really I can't think of anything , the representative was great, patient and understanding.",4
341699,26-FEB-12,25-FEB-12,Mohamed Taher,,fr,70.30.150.215,yvon.savard@sympatico.ca,15055340,000000123526032,5,5,,5
341700,26-FEB-12,25-FEB-12,Sana,,fr,67.68.214.173,bjsk.pantin@sympatico.ca,15046748,000000123523913,1,1,"on m a confirmé que la fibe serais plus rapide contrairement au système conventionnel que j'avais auparavant mais dans mon cas ce n'est pas le cas,alors on fais quoi avec ça ???ensuite j'étais supposé d avoir un crédit de 28.48 dollars depuis décembre 2011 ce que je n'ai pas reçu alors c ce qu'on appelle du bon service !!!!c'est du pareil au même a chaque fois que j'ai changé de forfait j'ai eu des complications ,alors donner moi une bonne raison de continuer a être mon fournisseur de service !!!!!!!!",2
341701,26-FEB-12,25-FEB-12,Houssem,,fr,174.91.247.74,stephane.damour@sympatico.ca,15054232,000000123533714,1,3,"Vraiment lattitude, dès le début de la discussion, il me fait répéter ma problématique, mais je lui ai dit, vous navez pas compris, il avait bien compris Une arrogance du technicien, il a même rappelé pour me dire que d'avoir raccroché ça ne se faisait pas, cest maintenant les techniciens qui éduque les clients?? Moi j'avais trouvé la solution, je navais plus a rester en ligne, je lui ai même dit merci ça fonction, il a eu l'audace de me rappeler a la maison et il ma raccrochée la ligne sans même indiqué la fin de la conversation.  ",2
340151,28-FEB-12,27-FEB-12,Salvador,,en,70.50.21.231,jason_macneil_9@sympatico.ca,15067610,000000123551730,3,3,"I feel that the charge for internet is far more expensive than it needs to be. 
I think it is ridiculous that there is not a package below thirty dollars and that the packages jump from 2gb  to 25gb. 
There needs to be packages starting at twenty/twenty five dollars with 2gb then maybe the next package could have 15gb and the next 25gb.
I would like to say that my frustration has nothing to do with the representative I spoke with and i do believe that they helped the best they could and where very helpful, unfortunately they just dont have much to work with.
",2
340152,28-FEB-12,24-FEB-12,Danielle,,en,174.93.114.45,bob.doris@sympatico.ca,15033266,000000123499439,3,3,"My conversation was with Eddie in the billing department who apparently consulted with Danielle.  I asked him to send me an E-mail to confirm the verbal arrangements made.  To date I have not received anything.  This matter has been going on since Nov. 23,
2011 and I am a more than disgusted customer!",2
340153,28-FEB-12,27-FEB-12,Sam,,en,69.156.110.118,ekmhes@sympatico.ca,15066306,000000123557837,5,1,"LISTEN TO THE CUSTOMER, do not overtalk/cut off customer when speaking. Have a representative that speaks so you can understand their English/French. ",1
340154,28-FEB-12,26-FEB-12,Nikitha,,en,174.92.114.27,butler_36@sympatico.ca,15056546,000000123540827,4,4,I owe an apology to the ladies i talked to.They were very patient with me as i was upset with no internet.,4
340155,28-FEB-12,27-FEB-12,Srinivasan,,en,70.49.86.134,therobbins@bell.net,15072348,000000123557132,3,4,The agent said that they would call back in an hour but they did not. We finally checked the computer ourselves and found that the issue was resolved. It would have been nice to be told that.,4
340156,28-FEB-12,26-FEB-12,Karina,,en,74.15.94.65,gracee45@sympatico.ca,15058272,000000123540636,5,5,,5
340157,28-FEB-12,27-FEB-12,Alvin,,en,65.93.42.174,peter.so@sympatico.ca,15070598,000000123554103,4,3,Update the bills to most recent status before sending to customers.,3
340158,28-FEB-12,27-FEB-12,Eric,,fr,70.48.19.227,schrody@bell.net,15071586,000000123554215,3,4,"J'ai expliqué mon problème de facturation à un premier représentant, du nom de Pierre, lequel m'a mis en attente en me disant qu'il allait vérifier ce qu'il pouvait faire. Après 15 minutes d'attente, un second représentant me répond (Éric) et je dois complètement tout recommencer les questions d'identification et l'explication de mon problème. Cette situation a été vraiment frustrante! En tout, cela m'a pris une demi-heure pour régler un problème de facturation, c'est beaucoup trop long. Au moins, le second conseiller a été rapide et efficace.

Dans mon expérience personnelle, les erreurs de facturation avec Bell sont très fréquentes. Je ne compte plus les appels au service à la clientèle que nous faisons pour corriger notre facture. Bell devrait mettre plus d'effort dans son service de facturation.",2
340159,28-FEB-12,27-FEB-12,Ali,,fr,70.51.144.175,micl.girard@sympatico.ca,15069796,000000123550232,4,4,"Je n'ai rien à redire du travail de l'agent mais je ne suis pas content d'apprendre qu'après toutes ces années de location, maintenant on me propose de payer un montant qui représente la location à vie du modem, d'avoir plus de gigas octets pour internet et en plus de payer 2$ moins cher pour le service .... je considère que depuis tout ce temps où j'ai payé 5$ pour la location du modem, cela aurait pu m'être crédité ... de plus, je désire qu'un agent me rappelle car depuis toutes ces années où je suis cliente, je veux réviser ma facture et mes services ... vous faites de super belles propositions aux nouveaux clients mais vous délaissez complètement la clientèle qui vous est fidèle depuis plus 30 ans ... car je n'ai jamais utilisé d'autres fournisseurs que Bell pour tous mes services ... vérifiez mon dossier ....",3
340160,28-FEB-12,27-FEB-12,Louis,,fr,67.68.200.194,sylvie.falcon@sympatico.ca,15072158,000000123558044,5,5,"impossible de faire mieux,la courtoisie,
des explications claires et précises enfin tout y était.

excellent service.
",5
340161,28-FEB-12,27-FEB-12,Pat,,en,70.55.38.176,bill.bowman@sympatico.ca,15064656,000000123565987,4,4,,4
340162,28-FEB-12,27-FEB-12,Walid,,fr,174.91.237.87,p.michaud2@sympatico.ca,15070388,000000123560491,1,1,Réseau internet toujours en panne. Depuis début Dec. 2011 plus de 25 fois en panne. Je ait une plainte à la haute direction e Bell Canada.,2
340163,28-FEB-12,27-FEB-12,Darwin,,en,76.70.226.69,dunphyc@sympatico.ca,15066196,000000123563898,1,1,,1
340164,28-FEB-12,25-FEB-12,Mehdi,,fr,70.53.140.110,Zakia@bell.net,15045826,000000123526661,5,5,"Absolument rien! Mehdi a non seuleument résolu mon problème, mais a été également très courtois et très gentil.",5
340165,28-FEB-12,27-FEB-12,Don,,en,64.231.88.24,bill.kellyl@sympatico.ca,15064662,000000123566896,5,5,,3
340166,28-FEB-12,27-FEB-12,Juan,,en,70.48.197.211,richard.lundy@sympatico.ca,15071068,000000123554617,4,5,,4
340167,27-FEB-12,26-FEB-12,Susan,,en,74.15.46.44,seabreeze@bell.net,15062282,000000123536268,1,1,My Internet keep dropping and for weeks I have had to phone. I was getting 3.8mb for 8months then I was dropped and told I can't get that much. All lies because I was getting that for 8 months.,1
340168,27-FEB-12,26-FEB-12,Manel,,fr,174.92.170.71,chantalart@sympatico.ca,15056746,000000123538101,5,5,tout a été parfait,5
340169,27-FEB-12,26-FEB-12,Gustavo,,en,174.95.12.182,rbmussellam@sympatico.ca,15061700,000000123538623,3,4,sent me an email advising me that i will need a new modem instead of calling customer service to find out and thus avoiding service interruptions,3
340170,27-FEB-12,26-FEB-12,Djamila,,en,64.231.220.163,susan.button@sympatico.ca,15062728,000000123544607,4,4,,4
340171,27-FEB-12,26-FEB-12,Aymen,,fr,70.52.100.116,al.stpierre@sympatico.ca,15055758,000000123547561,5,4,rien de mieux,5
340172,27-FEB-12,26-FEB-12,Oliver,,en,70.30.46.245,thebeachs@sympatico.ca,15062920,000000123547882,4,4,,5
340173,27-FEB-12,26-FEB-12,Cristian,,en,209.226.103.135,e.gilpin@sympatico.ca,15057586,000000123539212,5,4,"Despite my very limited knowledge of the internet and computer terminalogy, your technician was still able to tell me, in simple terms, how to proceed... He was very, very, patient.",5
340174,27-FEB-12,26-FEB-12,Snehalatha,,en,76.64.20.167,richard.ellett@sympatico.ca,15061776,000000123540820,5,5,,5
340175,27-FEB-12,26-FEB-12,Arthur,,en,184.148.10.46,micheline003@sympatico.ca,15060700,000000123536058,5,5,Nothing he was very efficient,5
340176,27-FEB-12,26-FEB-12,Porushotham,,en,69.156.48.23,rscarmichael@sympatico.ca,15062020,000000123537075,5,5,The Security Services download was not compatible with Internet Explorer 9 and created an audio problem that caused me to call back an hour later to have the situation resolved,5
340177,27-FEB-12,26-FEB-12,Yasmin,,en,174.89.70.142,bonnie_wood@sympatico.ca,15056418,000000123542894,4,4,,4
340178,27-FEB-12,26-FEB-12,Chantal,,en,65.95.26.83,melissa-stewart@sympatico.ca,15060600,000000123536658,2,2,to have your loyalty team better trained and aware when promotions are over  and give them to customers when they no longer exist,2
340670,24-FEB-12,21-FEB-12,Elvis Francisco,,en,67.70.80.137,jrburke@bell.net,15000404,000000123429005,3,1,"The technician that we waited for, never showed up. When I called to ask why, we were told that he DID come, and apparently talked to my husband...went to do some work, and when he came back to the door, he knocked and no-one answered. That was a complete lie. Nothing was resolved...and we had wasted our entire morning. I had to call again to schedule ANOTHER time (Thurs morning between 8-12). We waited again...and at 11:40am, I called to make sure a tech was actually coming this time. We were assured he was on his way. 15 minutes later, we noticed a Bell van in the neighbourhood, but no one bothered to knock on our door and at least tell us they were working on our issue. I left for work having no idea whether I would have the internet back when I came home. (Luckily, it was back up by the evening)
I'm sure it wasn't a 'quick fix' to get our internet back up...but the inconsideration is unacceptable. We were asked to wait for someone to come and when no-one showed up we were frustrated. Then to find out someone blatantly lied about coming to the door, made us furious. 
To make matters worse...this isn't our first interruption of internet service. Two weeks ago, our DSL line began to flash, and a tech had to come and fix it (it was out for almost 3 days).
Less than two months ago, we had another issue with the modem that left us without internet for about 3 days.
We are seriously re-considering our future with Bell as our internet, cable and cellphone provider.",1
340671,24-FEB-12,21-FEB-12,Venkatesh,,en,76.69.112.187,ve3cae@bell.net,15007100,000000123428847,5,5,"The technician spoke a bit too fast, but politely repeated herself when asked.

She was SUPER in all other respects.

I am in my 80's and know little about stuff",5
340672,24-FEB-12,20-FEB-12,Jamel,,fr,174.92.151.32,valle1@sympatico.ca,14992918,000000123410897,5,5,,5
340673,24-FEB-12,23-FEB-12,Arthur,,en,184.147.234.19,zpaniewicz@sympatico.ca,15031520,000000123467683,5,5,,5
340674,24-FEB-12,23-FEB-12,Yazhini,,en,184.147.234.19,zpaniewicz@sympatico.ca,15031522,000000123468451,5,5,,5
340675,25-FEB-12,22-FEB-12,Ali,,en,69.159.5.219,sharon.day@sympatico.ca,15017262,000000123459074,5,5,the call was answered on my third try.  the previous calls the wait was very long so hung up.,5
340676,25-FEB-12,24-FEB-12,Hari,,en,174.88.101.213,cclap@sympatico.ca,15033826,000000123512730,4,5,"Had to tell agent a few times what I needed. Said I had a new desktop and needed email connected. He kept asking if I had a laptop. Not sure what that was all about. After we got over that hurdle, everything was resolved fairly quickly. ",4
340677,25-FEB-12,24-FEB-12,Alun,,en,184.146.133.182,alexandra.bassi1@sympatico.ca,15032216,000000123512669,1,1,"I was waiting on the phone for 35 minutes finally when the was answer they transfer to another department in order to to the transfer of services to my new how, The transfer was wrong I finish talking to a guy who attend only French issues. He transfer me to the correct department to do the transfer of the two  services that I have with Bell, in the meddle of the conversation when I was giving all my information the line got cut. In conclusion the 1.30 hours that I expend try to transfer my services was a wasting time",1
340678,25-FEB-12,24-FEB-12,William,,en,74.14.89.98,mink0819@bell.net,15040786,000000123496244,4,4,,4
340679,25-FEB-12,24-FEB-12,John,,en,76.64.44.43,metalarts@sympatico.ca,15040496,000000123491592,5,5,not much,4
340680,25-FEB-12,24-FEB-12,Franssesca,,en,174.95.129.237,debonnefin@bell.net,15034844,000000123513677,5,2,"It was not the custumer reps who came up short but the system. The reps can only work with the tools provided by the company, and I strongly felt they did their utmost.",1
340681,25-FEB-12,24-FEB-12,Mohammed,,en,65.94.7.49,deb.ritchie@sympatico.ca,15034814,000000123500383,4,4,nothing,4
340682,25-FEB-12,24-FEB-12,Osman,,fr,70.51.44.198,j.filion@sympatico.ca,15037376,000000123492437,5,5,Tout a été très bien,5
340683,25-FEB-12,24-FEB-12,Kumar,,en,76.64.140.184,alexh@sympatico.ca,15032218,000000123508087,2,2,"Serviceman was 3 hours late. After he left, our Internet service continues to be intermittent.. The problem is not satisfactorily resolved.",2
340684,25-FEB-12,24-FEB-12,Henia,,fr,70.26.204.64,bouchardlarocque@sympatico.ca,15033340,000000123492162,5,5,On m'avait dit que je devais être à la maison pour l'installation de Fibe 7 le 23 février dernier. J'ai donc attendu le technicien toute la journée (11 heures!)sans qu'il se présente. J'ai appris le lendemain que la visite d'un technicien n'était pas nécessaire pour ce genre d'installation. Il faudrait que tout votre personnel soit au courant des particularités des différentes installations pour éviter que d'autres clients perdent une journée complète à attendre un technicien sans raison.,4
340685,25-FEB-12,24-FEB-12,Elizabeth,,en,70.27.0.7,lg_wert99999@sympatico.ca,15039272,000000123510856,5,4,Not a thing!  Bell was helping me with a problem that was beyond their control. I was calling re obscene language on a pop-up.  Bell was wonderful in trying.,5
340686,25-FEB-12,24-FEB-12,Ryan,,en,184.145.121.25,percypat@sympatico.ca,15041918,000000123494641,5,5,,5
340687,25-FEB-12,24-FEB-12,Hanene,,fr,76.70.63.212,gguimond@sympatico.ca,15036406,000000123499165,4,4,"avoir les les conseillers au Canada pour créer de
l'emploi ici",4
340688,25-FEB-12,23-FEB-12,Judith,,en,70.48.218.145,vmaclean1@bell.net,15031116,000000123482950,5,5,"Rebook up my cogeco when they first couldn't, give me bell Internet but you have me on bell Internet now",3
340689,25-FEB-12,24-FEB-12,Dashrathan,,en,74.14.197.103,modern.millie@sympatico.ca,15040896,000000123495869,4,4,nothing,5
340690,25-FEB-12,24-FEB-12,Reina,,en,184.145.110.196,jkennethwood@bell.net,15037976,000000123509273,5,4,,4
340691,25-FEB-12,24-FEB-12,Med Jeber,,fr,76.64.108.11,therese.chretien@sympatico.ca,15044564,000000123504070,3,2,,3
340692,25-FEB-12,24-FEB-12,Moses,,en,70.50.191.83,eclipse3@sympatico.ca,15035446,000000123496650,4,5,,5
340693,25-FEB-12,24-FEB-12,Christopher,,en,70.24.106.77,glenda.brown1@sympatico.ca,15036564,000000123497262,5,5,"Absolutely nothing! However,Bell should consider having their customer service people be trained or educated by Christopher. For an individual who has been with Bell for 4 months, he actually listened and addressed the needs I was calling about. Bell customer service reps and supervisors really don't care about their customers. Because they know your options in the Canadian market are limited. Again, Christopher was outstanding dealing with the issue. But with all the numerous calls over the years with Bell, I have a hard time talking postively about the company. Therefore, you will now understand why I answered question 4 the way I did.   ",1
340694,25-FEB-12,23-FEB-12,Brett,,en,70.48.251.22,dlpassfield@sympatico.ca,15021960,000000123477382,1,1,"When we called in to change our internet package, the change was never made, now 2 days later I had to put in another call to bell to have it rectified.  
",2
341168,25-FEB-12,24-FEB-12,Preety,,en,70.51.163.60,cajcila@bell.net,15033640,000000123495797,5,5,Your technitions have been very helpful with Internet Problems.,5
341169,25-FEB-12,24-FEB-12,Harathi,,en,76.71.98.188,john.lancaster@sympatico.ca,15038194,000000123514756,1,1,Agent unable to fix errors of previous agent in an hour long session,1
341170,25-FEB-12,24-FEB-12,Mark,,en,74.15.60.149,maiwand@bell.net,15039894,000000123495403,4,5,better customer service.All agents should record customers inquiries.,3
341171,25-FEB-12,24-FEB-12,Herbert,,en,70.50.91.126,rokar@bell.net,15042968,000000123514677,5,4,Nothing,5
341172,25-FEB-12,24-FEB-12,Mounira,,fr,70.54.164.84,l__durocher22@sympatico.ca,15039012,000000123511846,2,2,,1
341173,25-FEB-12,24-FEB-12,Sriram,,en,174.95.100.105,tonybello@sympatico.ca,15044736,000000123508435,4,4,"Would have preferred same day service.
email has been blocked for weeks and was about to terminate. Hope it will remain unblocked unless I do not understand the windows live connection",4
341174,25-FEB-12,23-FEB-12,Stanley,,en,50.100.148.211,jcwhyte@sympatico.ca,15024248,000000123471714,5,5,Phone call rather low in volume,5
341175,25-FEB-12,24-FEB-12,Mohammed,,en,76.69.38.177,bpmatthews151@bell.net,15033370,000000123510865,4,3,Upgrade exrernal equipment. The problem was not  the exterior of my residence.,
341176,25-FEB-12,24-FEB-12,Sam,,en,70.54.135.245,rantandrave@sympatico.ca,15042426,000000123509082,1,1,"Hire better people. Train them better. The ability to speak colloquial Canadian English would be an advantage. Active listening. Actual knowledge of the service would help. SPEND SOME CASH ON REAL TECH SUPPORT, not on script readers. (I could get a book to help me!)",1
341177,25-FEB-12,24-FEB-12,Russell,,en,70.54.135.245,rantandrave@sympatico.ca,15042430,000000123509896,2,2,"Since I solved the problem (found the answer) while I was waiting for the rep to find the answer (then he told me I was wrong) and I have to speak to a supervisor about this guy and the previous guy, I'd say hire better, train 'em better.",1
341178,25-FEB-12,24-FEB-12,Michael,,en,199.193.172.77,patrob@sympatico.ca,15041766,000000123492290,3,2,"canceled my internet service when i asked, instead of gouging me for another 30 days",3
341179,25-FEB-12,24-FEB-12,Mauricio,,en,65.93.185.243,joeconnie@sympatico.ca,15038140,000000123513722,1,1,,1
341180,25-FEB-12,25-FEB-12,,,en,70.26.15.136,,,,4,4,,5
341181,25-FEB-12,24-FEB-12,Linda,,fr,184.144.183.185,gasper001@sympatico.ca,15036244,000000123496729,4,5,,5
341182,25-FEB-12,24-FEB-12,Manel,,fr,76.67.212.154,gaetan.perron@sympatico.ca,15036168,000000123493621,5,5,,4
341183,25-FEB-12,24-FEB-12,Charles,,en,76.64.23.140,samandjo@sympatico.ca,15043346,000000123503595,5,5,There was not one thing you could have done.  Thank you.,5
341184,26-FEB-12,23-FEB-12,Adnen,,fr,70.30.176.44,csavard-rheault@sympatico.ca,15021276,000000123472819,2,2,"M.Adnen,a ma demande,m'a transféré a sa superieure,Mme Najoua qui devait me rappeler 20 min.plus tard ,ce qu'elle n'a pas fait...et mon ordi sans fil n'est toujours pas connecté a Internet alors qu'il l'était avant la visite de votre technicien,M.Gagnon,tres gentil et serviable,mais qui a probablement(?) raté la connexion sans fil qui fonctionnait avant sa visite...",
341185,26-FEB-12,25-FEB-12,Khan,,en,50.101.253.202,james.macarthur2@sympatico.ca,15049680,000000123517869,1,,Noy argue about how many times I call in to resolve the internet disconnecting. Customer service call centre reps should not be arguing with customers. Customers are not always right however focusing all there engry on how many times a customers calls in is just wrong,2
341186,26-FEB-12,24-FEB-12,Sabha,,en,70.50.155.57,a.halperin@sympatico.ca,15031910,000000123511811,1,1,,1
341187,26-FEB-12,25-FEB-12,Murali,,en,70.49.245.222,bdewhirst@bell.net,15046606,000000123522273,5,5,,5
341188,26-FEB-12,25-FEB-12,Bob,,en,64.231.86.77,kghank@bell.net,15050554,000000123521518,5,5,inform bell employee who came to house and set up rourter and put on line.He not knowing I guess set up computer with old email add. It was a problem. This is the reason I CALLED FOR HELP,4
341189,26-FEB-12,25-FEB-12,Ricardo,,en,76.70.89.213,4caddy@sympatico.ca,15045590,000000123531380,5,5,"Nothing, this person fixed my problem and I am very happy. He ssemed to be a very knowledgeable person and I thank him.",5
341190,26-FEB-12,25-FEB-12,Hugo,,en,65.92.95.191,mlam_7@sympatico.ca,15051952,000000123521450,5,5,"Nothing, Hugo was very thorough & very professional!!!  His knowledge was excellent.",4
341191,26-FEB-12,25-FEB-12,Melvin,,en,65.93.41.93,wallybecker@sympatico.ca,15055102,000000123522587,5,5,Nothing,5
341192,26-FEB-12,25-FEB-12,Adel,,fr,184.148.237.153,zackejo@sympatico.ca,15055356,000000123523319,3,3,ouvrir les mêmes forfaits aux anciens clients.   J'avais le forfait performance pour internet et j'avais droit a 30 go alors que les clients qui ont ce forfait depuis 2010 ont droit a 60 go mais pas les autres.  c'est pas vraiment une facon de traiter vos ancients clients.,2
341193,26-FEB-12,25-FEB-12,Yassine,,fr,67.68.168.189,paquettem@sympatico.ca,15052534,000000123527047,5,4,,5
341194,26-FEB-12,25-FEB-12,Manel,,fr,174.89.241.232,raouf.hebeiche@sympatico.ca,15053056,000000123525219,5,4,"À qui de droit.

Cet appel ne concernait pas un problème à résoudre.

Votre représentante m'a bel et bien conseillé d enbe pas répondre à un message (ARNAQUE) que j'avais reçu, insinuant que c'était pour HOTMAIL.

Donc. Merci encore une fois pour le conseil de votre représentante et sa courtoisie.

Salutations. ",5
341195,26-FEB-12,24-FEB-12,Med Hedi,,fr,76.69.109.211,normand_deslauriers@sympatico.ca,15041402,000000123505594,4,5,,5
341196,26-FEB-12,24-FEB-12,David,,en,184.147.201.148,richard.baxter@sympatico.ca,15042678,000000123492855,5,1,Customer service rep was quite helpful but could not fix my problem and I question weather or not she even understood what the problem was.,3
341197,26-FEB-12,25-FEB-12,Sihem,,fr,67.68.20.129,petronille@sympatico.ca,15052742,000000123520597,5,5,Nous envoyer à un conseiller dès la réception de l'appel,5
341198,26-FEB-12,25-FEB-12,Mark,,en,207.164.79.100,redskywalker@bell.net,15053130,000000123521913,1,1,Give me the proper information needed and complete the tasks on your end so I am not loosing two full days of work waiting for a representives to come who hasn't even been booked on your end and spend over six hours on the phone waiting to have problems solved,2
341199,26-FEB-12,25-FEB-12,Amine,,fr,174.92.223.231,y.rondeau@sympatico.ca,15055274,000000123530807,5,4,,5
341200,26-FEB-12,25-FEB-12,Myriam,,fr,174.92.223.231,y.rondeau@sympatico.ca,15055276,000000123524440,5,5,,5
341201,26-FEB-12,25-FEB-12,Ajay,,en,174.92.28.157,petelemieux@bell.net,15052716,000000123520291,4,5,,3
341202,26-FEB-12,25-FEB-12,Ashok,,en,70.49.15.97,jhamblin1@sympatico.ca,15049956,000000123525092,5,5,"Nothing.
The service was great.
Many thanks,  Jim.",5
341203,26-FEB-12,24-FEB-12,Evan,,en,174.89.88.123,heathergrant@sympatico.ca,15036942,000000123504572,4,4,Was not explained choice about which specific i.e. HD channels could be kept and whcih were going to be removed.,3
341702,26-FEB-12,25-FEB-12,Erick,,en,70.31.220.174,allison.clarke@sympatico.ca,15046110,000000123530505,4,4,,5
341703,26-FEB-12,25-FEB-12,Sai,,en,69.158.33.242,pamelaouart@bell.net,15052512,000000123519817,2,1,"could have resolved the issue, I was on the phone for an hour and nothing was resolved in the end",3
341704,26-FEB-12,25-FEB-12,Cherine,,fr,67.71.182.190,robertrichard@bell.net,15053346,000000123533297,1,1,regler mon probleme il fut incapable,1
341705,26-FEB-12,18-FEB-12,Sana,,fr,76.70.63.205,sylvaintemp@bell.net,14972600,000000123361232,2,3,"Quand on attrape un virus qui prend le contrôle de notre ordinateur tout en ayant l'antivirus de Bell, nous passer à un technicien qui nous aide plutôt que de répondre de communiquer avec un technicien qualifier pour formater notre disque dur. Lui pourra nous dire si c'est la seule solution. Se faire dire que c'est l'antivirus de Windows qui a pris le contrôle de mon ordinateur donne l'impression que l'employé ignore qu'il y a des virus qui se font passer pour un antivirus qu'on n'a jamais installé.",3
341706,26-FEB-12,25-FEB-12,Aquiles,,en,65.95.140.243,carla.falkeisen@sympatico.ca,15047106,000000123533426,5,5,,5
341707,26-FEB-12,24-FEB-12,Aymen,,fr,70.55.97.205,belanger.sarafian@sympatico.ca,15033002,000000123499922,2,3,"Le conseiller avait une attitude distante. Il voulait seulement s'assurer qu'il n'y avait pas de problème chez Bell. Il m'a fait changer les paramètres de démarrage de Windows, sans moyen de les retrouver. Il m'a conseillé de consulter un spécialiste, alors que tout ce qu'il fallait faire était de redémarrer l'ordinateur.",3
341708,26-FEB-12,23-FEB-12,Monica,,en,174.91.55.104,jimandy65@bell.net,15024506,000000123470699,1,1,Have the anwswer the 1st time don't make me wast 30 minutses or mor hunging up on me and transfering all ove the place,2
341709,26-FEB-12,25-FEB-12,Sushil,,en,76.70.49.9,bob.crosby@sympatico.ca,15046808,000000123525448,5,5,I can think of nothing. The customer care representative was outstanding.,5
341710,26-FEB-12,25-FEB-12,Denis,,fr,174.91.16.41,melissajoseph@sympatico.ca,15051682,000000123524680,4,3,,4
341711,26-FEB-12,25-FEB-12,Salvador,,en,64.231.42.215,mgoodwinuk@sympatico.ca,15051730,000000123525672,2,3,Not be put on hold for 2 hours.,1
341712,26-FEB-12,25-FEB-12,Shiann,,en,65.95.189.96,laurie.pelletier@sympatico.ca,15050754,000000123526220,5,4,Once I was transfered and cut off,4
341713,26-FEB-12,21-FEB-12,Alex,,en,67.71.9.190,jim.peters2@sympatico.ca,14999914,000000123427222,1,1,Jerome was excellent.  Alex was also very good during our conversation but he promised to check out the problem and call me back.  To date he still hasn't called back and I still have no answer.  ,2
341714,26-FEB-12,25-FEB-12,Josh,,en,69.157.41.191,dlongmuir@bell.net,15048092,000000123531404,5,5,Everything was Great,5
341715,26-FEB-12,25-FEB-12,Mohammed,,en,184.145.125.16,marcoudejans@sympatico.ca,15051302,000000123518215,5,5,Faster response from tech support.  I was on hold for at least 5 min.,4
341716,26-FEB-12,25-FEB-12,Ahmednur,,fr,70.52.41.130,monmart@sympatico.ca,15052058,000000123527864,4,3,Incompatibilité de Bell Internet Security Services et AVG 9.0 + problème de mises à jour avec Microsoft. Donc deux intervenants pour que Ordi puisse bien fonctionner. Usagers perdent du temps au téléphone ! Que faire ???,4
341717,26-FEB-12,25-FEB-12,Brendan,,en,65.93.203.148,rosssmore@bell.net,15053456,000000123525722,5,5,,4
341718,26-FEB-12,24-FEB-12,David,,en,70.50.28.84,paul.fockler@sympatico.ca,15041780,000000123501615,5,5,make your web site easier to navigate and understand.,5
341719,26-FEB-12,25-FEB-12,Vidya,,en,70.54.76.6,smfoster2@sympatico.ca,15054042,000000123529290,5,5,,4
341720,26-FEB-12,24-FEB-12,Lotfi,,fr,69.157.134.73,pcaron.geduc@sympatico.ca,15041864,000000123494407,5,4,Remettre complètement ma téléphonie telle qu'elle était avec l'intégrité de son ''package'',5
341721,26-FEB-12,24-FEB-12,Syed,,en,69.156.48.101,rdvilleneuve@sympatico.ca,15042521,000000123516693,5,5,"This guy was so caring, he is sure good at his job and friendly. Excellent Job, a big thank you go out to Syed.",5
341722,26-FEB-12,24-FEB-12,Tejaswvi,,en,184.145.79.240,nbcaton@bell.net,15041164,000000123493487,5,5,,5
341723,26-FEB-12,25-FEB-12,Wayne,,en,184.148.134.86,jimabram@sympatico.ca,15049988,000000123526992,3,1,"I am being billed the wrong amount. The Bell representative adjusted my current bill; but I have to find some other way to have my account fixed. Old ticket # 122965392. New ticket number 123526992. I have been trying to get the billing and service plan corrected for over one month and will continue to deal with your customer service department until I can resolve it. This is incredibly bad service. Why can't Bell provide the service they sell me a at the rate they quote??? Your representatives have acknowledged that I am right but can't seem to correct it. this is seemingly simple customer service. I have been very very very patient on this but not for many months longer. ",2
341724,26-FEB-12,25-FEB-12,Bedre,,en,76.70.115.64,jerzy@sympatico.ca,15049930,000000123530623,2,1,"problem with hering technical support, and he don't know what supouse to do",5
341725,26-FEB-12,24-FEB-12,Marouen,,fr,67.70.27.131,ad43gi42@sympatico.ca,15032014,000000123507869,1,1,La personne ressource n'avait la competence necessaire pour resoudre mon problème.,1
341726,26-FEB-12,25-FEB-12,David,,en,70.27.195.147,hayesba@sympatico.ca,15049310,000000123528042,4,5,,3
341727,26-FEB-12,25-FEB-12,Swathik,,en,70.27.195.147,hayesba@sympatico.ca,15049312,000000123523930,4,4,,3
341728,25-FEB-12,24-FEB-12,Matthew,,en,184.146.114.201,shoukas@sympatico.ca,15043776,000000123497962,5,5,Less time on hold between being transferred from Customer Service and Customer Retention would be better. Matthew was very polite and knowledgeable. I was very satisfied with his responses.,5
341729,25-FEB-12,24-FEB-12,Mohammed,,en,65.95.136.22,dschyff@bell.net,15035294,000000123509359,5,5,"Again, my bell rep was very helpful, I could understand what was being said, and am quite happy with bells improved customer service.",4
341730,25-FEB-12,24-FEB-12,Med Heni,,fr,67.71.113.163,gilles.dufort@sympatico.ca,15036462,000000123496133,4,4,peut-etre avoir votre service de securite plus perfectionner pour qu un intrus n entre  pas dans mon ordinateur,3
347852,09-MAR-12,08-MAR-12,Mario,,en,74.12.250.154,robertjbristow@bell.net,15189676,000000123800009,5,5," I phoned this no. first,and was put on wait for about 1 hour,1-866-875-9591,,then I phoned 310-2355,got Mario,and he looked after me,in about 5 minutes,but I would like to have our calls kept in Canada,just like the U.S.A. is doing with all their companys now, but that phone no on the east coast is a crappy,I have phoned before and they put u on wait till u hang up,if u are going to send out this, John Watson,look into whats is going on,Thank You.
",3
347853,09-MAR-12,08-MAR-12,Catherine,,en,174.88.50.202,st.fre@bell.net,15190704,000000123791510,1,1,"I requested to speak with a warm body in Canada.Conversation termated (by me)before problem resolved.Turns out the problem was with BELL,not my computer, which the person in India,was trying tocorrect even though I tried to tell her a pop up appeared to say BELL was having E-Mail trouble.....",1
347854,09-MAR-12,08-MAR-12,Jonathan,,fr,70.51.46.179,pierre.gorsick11@sympatico.ca,15188964,000000123794396,4,4,,4
347855,09-MAR-12,08-MAR-12,Nas,,en,64.231.4.91,j_verner@bell.net,15184840,000000123785805,5,5,Phone line were not working very well that day,5
347856,09-MAR-12,08-MAR-12,Zulfiquar,,en,70.24.92.78,lizclark@bell.net,15186746,000000123795083,3,1,"customer care rep was good - Bell worker canme to house - repaired line outside hit by lightning - thought everything was good - less than 20 hrs lost internet again.  Apparently there is still a problem in the area
For the cost of high speed internet and not being able to connect for 10 days its is very disheartning especially when I need my computer for employment purposes.  It makes things extremely difficult ",
347857,09-MAR-12,08-MAR-12,Cecile,,en,70.30.60.111,wim2@bell.net,15191824,000000123782062,4,4,speak to a 'real' person sooner rather than being told to go with diiferent #keys for this or that.,4
347858,10-MAR-12,09-MAR-12,Kelly,,en,174.95.134.77,ngoetz@sympatico.ca,15200920,000000123810229,5,5,Not a thing.  Very positive experience compared to past inquiries.,5
347859,10-MAR-12,04-FEB-12,Jordan,,en,65.95.173.248,alibuva@sympatico.ca,14852792,000000123051263,4,4,,4
347860,10-MAR-12,09-MAR-12,Luis,,en,65.93.98.6,thomas.long@sympatico.ca,15203896,000000123821445,2,1,She was not happy to hear from me and her attitude reflected that.,4
347861,10-MAR-12,09-MAR-12,Mindy,,en,65.93.98.6,thomas.long@sympatico.ca,15203898,000000123820418,5,5,Luis was very helpful,5
347862,10-MAR-12,09-MAR-12,Aaron,,en,70.30.136.236,conniepileggi@sympatico.ca,15194612,000000123814096,5,5,-Aaron handled himself in a prompt and professional manner,5
347863,10-MAR-12,09-MAR-12,Jalel Eddine,,fr,65.93.125.172,robert.lepine@sympatico.ca,15202346,000000123812883,5,,"J'ai fait de très nombreux appels pour régler mon problême. Toutes les fois j'ai été très bien accueuilli et bien servi. MAIS le système retombait toujours en panne après quelques jours ou même quelques heures.
Il s'est passé 16 heures à peine depuis la dernière réparation. Tout fonctionne bien pour le moment, mais je demeure encore sceptique. J'ai besoin de plus de temps pour être totalement convaincu. Question d'expériences passées. Je doid dire que mr.Jalel Eddine faisait très professionnel.",3
347864,10-MAR-12,09-MAR-12,Franssesca,,en,70.31.60.226,dorset@sympatico.ca,15195510,000000123806558,5,5,Nothing,5
347865,10-MAR-12,16-FEB-12,Jamila,,fr,70.49.93.231,jacques.ouellette2@bell.net,14943306,000000123319640,4,3,En 2012. Ne pas avoir accès à la haute vitesse me semble une aberration.,2
347866,10-MAR-12,09-MAR-12,Andrea,,en,76.67.117.124,micad35@bell.net,15200310,000000123803220,5,5,"Andrea was excellent, with very good patience.
Thank You A. Micica",5
347867,10-MAR-12,09-MAR-12,Jamie,,fr,76.69.96.186,annick_blondin@sympatico.ca,15193016,000000123808896,4,5,,3
347868,10-MAR-12,09-MAR-12,Sarra,,fr,174.91.250.97,rogerlafleur1935@bell.net,15202442,000000123807837,5,1,J'avais un problème avec Skype. On m'a dit qu'il fallait que je communique avec Skype parce que cela n'était pas un problème d'internet. Finalement le problème est réglé par mon gendre.,5
347869,06-MAR-12,05-MAR-12,Susan,,en,70.54.79.132,wrench663@sympatico.ca,15153124,000000123714404,3,1,"On the Sympatico website, there is a mortgage calculator. I have used this for the last couple of weeks. It stopped working last Friday. I am having a difficult time finding out who to contact to inform them that it is not working. Can you help me?",3
347870,06-MAR-12,05-MAR-12,Gattu,,en,216.209.117.76,jgharris@sympatico.ca,15148046,000000123719936,1,1,Someone who understands English and is competent with your system,2
347871,06-MAR-12,05-MAR-12,Walid,,en,70.26.210.144,nicolelemieu@sympatico.ca,15150446,000000123721838,1,1,"je lui ai demande de parler plus fort. ce qu'il a fait mais pas gentiment,  quand j'ai essaye d'expliquer mon probleme,il me dit, ""Mme, j'ai rien compris de ce que vous dites. Avez-vous un probleme avec le modem ?"" Le ton et la question n'etaient pas adequats.....j'ai decide de rappeler + tard.",1
347872,06-MAR-12,05-MAR-12,Murali,,en,64.229.159.177,deadlybabe@sympatico.ca,15145858,000000123726586,5,5,dont know,5
347873,06-MAR-12,04-MAR-12,Mohamed,,fr,70.55.113.249,christian012@sympatico.ca,15137256,000000123697590,5,5,,5
347874,06-MAR-12,29-FEB-12,Nedra,,fr,184.144.162.25,marthe.deschamps@sympatico.ca,15094860,000000123614525,3,2,"Très surprise avec votre pourcentage
concernant l'utilisation de l'internet!
Depuis qq. temps on est surchargé de
trop nombreuses publicités et bien
d'autres items pour lesquels nous sommes
perdants sur l'utilisation de l'internet
MARTHE DESCHAMPS
P.S. Je vais faire ma p'tite enquête
chez Vidéotron!!!
J'ai toujours été satisfaite avec  Bell,
mais là, je ne suis pas trop certaine!",3
347875,06-MAR-12,25-FEB-12,Karen,,en,74.14.100.164,tjrondeau@bell.net,15054696,000000123518183,5,5,,4
347876,06-MAR-12,01-MAR-12,Mahender,,en,184.144.36.136,bdewhirst@bell.net,15101370,000000123646019,5,5,,5
347877,06-MAR-12,05-MAR-12,Walid,,fr,70.31.223.228,lucie085@sympatico.ca,15149282,000000123717233,5,5,être de plus en plus à l'écoute des demandes de vos clients pourrait surement réduire la migration de clients de Bell vers d'autre fournisseur de services.  ,4
347878,06-MAR-12,05-MAR-12,Rahali,,fr,76.68.201.135,pierre.dodier@sympatico.ca,15150906,000000123713808,3,2,au lieu de me poser 150 questions il aurait pu me dire en partant que c était le réseau dans mon coin qui était en panne,3
347879,06-MAR-12,29-FEB-12,Sonia,,fr,70.29.254.87,lougen@sympatico.ca,15094182,000000123606405,5,4,Ce fut long mais complet.  Je ne crois pas qu'elle était responsable du temps d'attente,5
347880,06-MAR-12,05-MAR-12,Fatma Sawcen,,fr,67.71.79.60,louise.rocheleau@sympatico.ca,15149196,000000123719862,5,5,,5
347881,06-MAR-12,02-MAR-12,Patrick,,en,64.231.195.180,rogerw1@sympatico.ca,15123424,000000123668924,5,5,nothing I was very happy thank you,5
347882,06-MAR-12,29-FEB-12,Malek,,fr,67.68.92.220,cactuslatee@sympatico.ca,15088496,000000123603836,5,5,Le service était impécable. (désolé du retard de ma réponse.,5
346356,09-MAR-12,08-MAR-12,Milo,,en,174.95.192.118,bill.deacon@sympatico.ca,15181432,000000123799833,5,5," once  he established no  outage in  service ,  your  rep. realized shortly after starting , with  my age of 92 and a hearing problem, he could not  solve the standard way, and so took over my computer to resolve. 

It took a little while even with him in command but solve he did. 
  I should add Emilio was very understanding and patient with my shortcomings, as well as having a good telephone voice.PS was glad you assigned a Canadian rep.  instead of someone in India, making it all so much easier all round



  ",5
346357,09-MAR-12,08-MAR-12,Nandhini,,en,74.12.117.203,fred_murphy@sympatico.ca,15183808,000000123788050,5,4,Not very much because you are all inforned,5
346358,09-MAR-12,09-MAR-12,Suraj,,en,70.49.111.9,kdeigner1@bell.net,15185987,000000123802085,5,5,"Not really anything else; service was excellent. Thank you!",5
346359,09-MAR-12,08-MAR-12,Mahender,,en,76.70.112.188,zsarajlic@sympatico.ca,15192092,000000123798088,4,4,,5
346360,09-MAR-12,07-MAR-12,Vijayashanti,,en,208.65.51.198,sharoneh@sympatico.ca,15178346,000000123773057,4,4,explained to me why I was having this problem,3
346361,10-MAR-12,09-MAR-12,Gopinath,,en,70.54.101.219,wilargyr@bell.net,15204490,000000123812648,5,4, good,5
346362,10-MAR-12,09-MAR-12,Manel,,fr,67.68.21.156,sylvestrem@sympatico.ca,15203658,000000123804980,5,5,"Rien. On a répondu clairement à mes questions, on a réglé mon problème immédiat et on m'a proposé une bonification du service à un coût moindre de ce que je paie actuellement et ce, contrairement à ce qui est souvent fait, en donner beaucoup plus et pour beaucoup plus cher, ce qui ne m'intéresse pas ni dans un cas, ni dans l'autre. Alors pour que cette « belle entente « demeure, ne m'appelez pas le mois prochain pour me proposer un super forfait.",5
346363,10-MAR-12,09-MAR-12,Mustapha,,fr,174.95.242.33,rondeau.rejean@bell.net,15202478,000000123815746,5,5,,5
346364,10-MAR-12,08-MAR-12,Jose,,en,174.88.219.104,wjkorvemaker@sympatico.ca,15191830,000000123784869,4,5,,4
346365,11-MAR-12,10-MAR-12,Ibtissem,,fr,70.24.198.102,andree_gagnon@sympatico.ca,15205366,000000123835189,1,1,"J'ai appelé pour m'aider à enlever une barre d'outils funmoods sur mon ordi et la personne a pris le contrôle de mon ordi ne comprenait pas ce que je lui disais pour me dire ensuite que ce n'était pas du ressort de Bell; avant que le service de soutien à la clientèle soit fait en Tunisie, le service était meilleur; on dirait que ces gens - et ce n'est pas parce que je raciste pas du tout - ne sont pas bien formés par Bell.  J'ai même pensé à changer de fournisseur. Auparavant, j'avais de l'aide quand même et j'appréciais beaucoup le service à la clientèle de Bell.  Mais maintenant, tout ce qu'on entend, la première phrase, je vais voir si c'est du ressort de Bell. Il y a donc de moins en moins de service. ",2
346366,11-MAR-12,09-MAR-12,Kiely,,en,76.69.27.7,doubledouble@sympatico.ca,15195516,000000123815961,2,2,"As to our phone call on March 9 at 3.41 pm my usage to my internet was suppose to be fix. I am still getting up from this week stating my usage is at it's limits. On Friday it stated 50% on Saturday night it was at 90%. I am looking at my December- January bill and all the other bills was ...Modern Lease 4.95....Essential plus39.90 and after taxes I paid 45.08.  ....In my bills before never stated or had e-mails about usage...All I want is rate that I have to pay once a month and not wonder if I am going over my usage. We are not big people on the internet just checking our e-mail and little on face book.....As to our phone call on March 9.... I was to get a e-mail stating the new changes...Can someone please help me out and send me a e-mail back please...Thank you Linda
 

",2
346367,11-MAR-12,02-MAR-12,Dashrathan,,en,184.151.63.160,ycrawford3@sympatico.ca,15125657,000000123659091,5,5,"Until I spoke to Alvin (employee # 6054279)I was going around in circles like I usually have to with you guys.  I've been a loyal customer of yours for about 30 years now but get totally pissed off when I am charged these administration and/or connection fees and always have to call about some issue that is from it.  I recently went to the Turbo Hub as I have been on dial up for 4 years now & keep getting told that the high speed internet is coming to my area soon! BULLSHIT! When the individual I spoke to just over a month ago told me to try the Turbo Hub I said why not, can't hurt BUT this individual did NOT tell me that I would lose my email address that I have been using for years with ""Sympatico"".  I am currently unemployed and my resume is out there to numerous companies with my Sympatico email address on it and when I went to check my emails the other day I could not access them.  I called your customer service dept & this is when I went in circles! I was transferred back & forth between the internet techies & bell mobility guys & ended up with two different people in the Philippines.  I am a Canadian & I want to speak to a Canadian when I have an issue NOT someone from the other side of the world that I can't understand or hear!!! I finally called the Loyalty department & Alvin (employee # 6054279) was extremely  helpful in getting this whole issue resolved. Through his help they are letting me keep my email address that I have had for years with using this Turbo Hub which is defiantly better then dial up BUT I would still love to see high speed internet in my area.  Thank you, Yvonne Crawford",4
346368,11-MAR-12,10-MAR-12,Anusha,,en,67.71.136.161,killarney@sympatico.ca,15209580,000000123837026,4,4,"It would be helpfull to have a better understanding as to what caused the problem and what was done to fix it in case it happens again.

The remote access facility is very helpful in any event",4
346369,11-MAR-12,09-MAR-12,Ajay,,en,64.231.187.138,james_min@sympatico.ca,15197537,000000123804657,5,5,,5
346370,11-MAR-12,08-MAR-12,Stephan,,en,64.231.182.43,lindafeldman@bell.net,15186664,000000123784634,2,2,come to home when stated,1
346371,11-MAR-12,09-MAR-12,Chiheb,,fr,69.156.162.196,savardetgagnon@sympatico.ca,15202860,000000123809585,5,5,"J'aurais bien aimé pouvoir avoir le même service en boutique ou par le clavardage, car le téléphone n'est pas mon mode de communication préféré.",5
346372,11-MAR-12,10-MAR-12,Noureddine,,fr,70.30.183.202,philipperrault@sympatico.ca,15211772,000000123833317,4,5,excellent travail du commis il connait bien son travail cependant petite hésitation au début d appel pour comprendre mon problème ( pourtant ma question était précise et tres simple je n avais plus acces a ma sécurité de bell)mais le contact cest tres bien terminé et il a réglé mon probleme bravo !!!!,4
346373,06-MAR-12,06-MAR-12,,,fr,70.51.198.130,,,,4,4,la personne qui a réglé mon problème est Nocholas en date du 6 mars et Abira le 6 mars merci à ces deux personnes,3
346888,06-MAR-12,05-MAR-12,Joseph,,en,64.228.211.74,jerrettm@bell.net,15147998,000000123719898,5,4,check that I already had a modem before sending my bill,5
346889,06-MAR-12,05-MAR-12,Ivette,,en,24.235.194.20,cferguson3@bell.net,15145238,000000123722925,1,1,They said they would book an appointment to repair internet..call me right back..no call came,1
346890,06-MAR-12,03-MAR-12,Martina,,en,174.89.125.27,davidsharris@sympatico.ca,15128016,000000123682114,2,1,Could have identified that the problem was not one solvable by Bell much earlier in the 45 minute conversation.,3
346891,06-MAR-12,03-MAR-12,Walid,,fr,70.26.234.2,hilary.williamson@sympatico.ca,15129566,000000123677438,1,2,"Mon service a été coupé pendant quatre jours à cause d'une erreur de Bell.  Les gens de service se sont montrés particulièrement inaptes à régler les problèmes.

S.Fournier
Ex-VP, Bell Canada",2
346892,06-MAR-12,05-MAR-12,Alvaro,,en,70.55.3.190,vicshirley@sympatico.ca,15152934,000000123712598,4,4,,4
346893,06-MAR-12,05-MAR-12,Justine,,en,70.50.174.54,jazzy47@sympatico.ca,15147836,000000123711799,5,5,,5
346894,06-MAR-12,29-FEB-12,Russell,,en,76.69.25.207,piggins2@bell.net,15096664,000000123616460,4,3,Nothing really. Apparently there are problems with downloading your Bell check-up program to Vista.,5
346895,06-MAR-12,03-MAR-12,Med Amine,,fr,174.92.178.121,2niko2@sympatico.ca,15125854,000000123678950,5,5,"Le service est très bien chez vous
je suis très contente Mr.Amine a fait du bon travail j'ai reçu mes filtres aujourd'hui MERCI!!!",5
346896,06-MAR-12,02-MAR-12,Mir,,en,70.50.89.48,wschatz@sympatico.ca,15125582,000000123674385,4,5,"Next day delivery of the new modem adapter, although I called on a Friday night ",5
346897,06-MAR-12,03-MAR-12,Paul-Henri,,en,67.70.111.127,peter.waugh@sympatico.ca,15133042,000000123686791,3,1,"Project 'Eagle' was just started in this computer.
You could have kept me more informed of progress -  you made NO calls in this regard. ",3
346898,06-MAR-12,04-MAR-12,Stanley,,en,70.27.29.195,gfritsch@sympatico.ca,15138564,000000123697034,5,5,,5
346899,06-MAR-12,05-MAR-12,Stephen,,en,67.68.75.162,david.kaplan@sympatico.ca,15145784,000000123714755,2,1,,1
346900,06-MAR-12,05-MAR-12,Diana,,en,50.101.153.17,minds.eye@sympatico.ca,15150126,000000123714846,4,4,This was my second call about the same order from last month. The one thing to be done would have to make sure the order went through in the first place so that I wouldn't have had to make this second call.,4
346901,06-MAR-12,29-FEB-12,Alisia,,en,184.148.149.237,victorm6@bell.net,15099410,000000123616150,4,4,,5
346902,06-MAR-12,01-MAR-12,Andrew,,en,174.89.136.110,suefrench@sympatico.ca,15112004,000000123628712,5,5,,4
346903,06-MAR-12,25-FEB-12,Ronald,,en,174.95.210.25,wallaceh.lapierre@sympatico.ca,15055100,000000123517682,3,1,,3
346904,06-MAR-12,04-MAR-12,Aqeel,,en,174.95.210.25,wallaceh.lapierre@sympatico.ca,15143442,000000123702735,2,1,,3
346905,06-MAR-12,04-MAR-12,Aqeel,,en,70.24.205.245,alankozlowski@sympatico.ca,15136112,000000123698003,4,4,,4
346906,06-MAR-12,05-MAR-12,Med amir,,fr,70.26.251.146,bruno.charest@sympatico.ca,15144912,000000123709048,3,4,"Vous débarasser du voleur a Georges Cope, vous navez aucune communications entre vos départements, Internet, Téléphonie et Bell Télé, vous êtes tellement déorganiser. Vous envoyer une lettre ^pour faire las promotion de Bell fobre télé. On passe une commande et votre tech nous dit que le service nest pas disponible parce que on est trop loin du CO.

WAY TO GO GEORGE COPE",1
346907,06-MAR-12,01-MAR-12,Moises,,en,207.164.79.95,bozo1@bell.net,15101744,000000123638992,1,1,Pay the tech more $ so they know what is going on. I did called 4 times and each tech has his own story,1
346908,06-MAR-12,05-MAR-12,Roxanne,,en,70.24.6.127,gregkim.lawson@sympatico.ca,15147192,000000123710044,5,5,,5
346909,06-MAR-12,05-MAR-12,Stephen,,en,65.95.212.251,mdrodgers@sympatico.ca,15149866,000000123712449,3,1,"-took too long (one hour on the phone), but the issue still isn't resolved at all even though they said that it would be. ",3
346910,06-MAR-12,03-MAR-12,Benjamin,,en,70.49.54.74,sharyn.bleau@sympatico.ca,15134236,000000123694628,5,5,,5
346911,06-MAR-12,05-MAR-12,Andrew,,en,74.15.244.11,higson1@sympatico.ca,15147404,000000123722890,2,1,not suggesting I go to the Bell store,3
346912,06-MAR-12,02-MAR-12,Mustapha,,fr,76.71.199.43,lariluce@sympatico.ca,15120158,000000123669107,4,5,,5
346913,06-MAR-12,05-MAR-12,Rowena,,en,174.88.49.124,gary.milne@sympatico.ca,15146922,000000123721912,4,4,,4
346914,06-MAR-12,05-MAR-12,Olfa,,fr,70.55.93.81,lougaud21@bell.net,15149176,000000123716186,5,5,"acun, car j'avais un petit probleme,qui pour moi était enorme.  merci",5
346915,06-MAR-12,05-MAR-12,Ahmed,,fr,70.29.162.121,deniseg@sympatico.ca,15145932,000000123724919,4,4,,4
346916,06-MAR-12,03-MAR-12,Asra,,en,65.93.70.8,l96lysek@sympatico.ca,15130950,000000123692182,1,4,resolved after we spoke with the supervisor,2
346917,06-MAR-12,05-MAR-12,Diego,,en,76.68.105.78,bpalyn@sympatico.ca,15144822,000000123724521,5,5,All OK.,4
346918,06-MAR-12,02-MAR-12,Mahmoud,,fr,174.93.195.107,rubycon@bell.net,15123566,000000123676421,5,5,"Le service que j'ai reçu lors de mon appel a été fait avec courtoisie et le maximum a été fait afin que je puisse réintégrer mon service internet...

Merci beaucoup!!!",5
346919,06-MAR-12,05-MAR-12,Mohammed,,en,76.68.105.78,bpalyn@sympatico.ca,15144824,000000123723263,5,5,All OK.,4
346920,07-MAR-12,06-MAR-12,Basker,,en,70.26.164.31,bakadve@sympatico.ca,15154538,000000123742950,1,1,just promises promises no result,3
346921,07-MAR-12,06-MAR-12,Abdul,,en,65.95.15.143,ilarusic@sympatico.ca,15158890,000000123759077,5,4,For Bell to stop choking my service so I can watch videos in the evening,3
346922,07-MAR-12,05-MAR-12,Linda,,en,65.95.197.52,va3aeb@sympatico.ca,15152864,000000123711409,4,5,by not creating this problem in the first place,3
346923,07-MAR-12,06-MAR-12,Rod,,en,65.94.58.178,paige2page@bell.net,15163060,000000123754884,5,5,,5
346924,07-MAR-12,05-MAR-12,Thorat,,en,174.88.170.210,ptip@sympatico.ca,15151044,000000123720497,5,5,,5
346925,07-MAR-12,06-MAR-12,Zaid,,en,70.27.61.213,john.myatt@sympatico.ca,15159778,000000123757576,5,4,Nothing at this time,5
346926,07-MAR-12,04-MAR-12,Cherine,,fr,74.15.202.46,dion.lachance@sympatico.ca,15137798,000000123702484,4,4,,5
346927,06-MAR-12,05-MAR-12,Tabatha,,en,70.30.88.250,gerisf@sympatico.ca,15147006,000000123726301,5,3,Given me a definite time for the technician arrival.,4
346928,07-MAR-12,06-MAR-12,Temsu,,en,184.147.128.240,boyerrichard@sympatico.ca,15155022,000000123748376,5,5,Give me a website for complaints instead of me having to waste mty time filling in one of your surveys each time I contact uou,5
346929,07-MAR-12,06-MAR-12,Naveed,,en,64.228.88.75,mel.pereman@sympatico.ca,15162014,000000123745143,5,5,,4
346930,07-MAR-12,06-MAR-12,Leila,,fr,65.92.143.97,gisele.lemire@sympatico.ca,15158264,000000123742496,5,5,,5
346931,07-MAR-12,06-MAR-12,Serina,,en,174.48.196.1,fbsch@sympatico.ca,15157690,000000123749253,5,5,"The waiting time to reach a reprentative

was too long before being transferred to

to correct department",4
346932,07-MAR-12,06-MAR-12,Chuck,,en,64.231.92.90,gamacalp@sympatico.ca,15157992,000000123743800,4,4,,4
347388,07-MAR-12,06-MAR-12,Minh-Trang,,en,174.95.219.56,rickcarol@sympatico.ca,15164096,000000123750591,5,5,,4
347389,07-MAR-12,06-MAR-12,Melvin,,en,69.158.179.26,roy175@bell.net,15164470,000000123751657,4,4,Nothing,4
347390,07-MAR-12,06-MAR-12,Srinivasan,,en,70.53.75.110,queenmuss@sympatico.ca,15163698,000000123736806,5,5,Nothing everything  was done like the pros ,5
347391,07-MAR-12,06-MAR-12,Vijay,,en,70.31.120.228,l.zimmerman@bell.net,15160542,000000123746738,5,5,Thank You!,5
347392,08-MAR-12,07-MAR-12,Haythem,,fr,70.50.217.85,m.roux@bell.net,15174819,000000123770141,5,5,Rien de plus,5
347393,08-MAR-12,07-MAR-12,Kota,,en,65.92.175.223,lukeyc@sympatico.ca,15174710,000000123764280,5,5,,5
347394,08-MAR-12,07-MAR-12,Francis,,en,72.186.189.12,mary.lane030@sympatico.ca,15175232,000000123763114,5,5,"She was really good....nothing   

AS long as it works when we arrive back in Oshawa ...Then I will be satisfied",5
347395,08-MAR-12,06-MAR-12,Andre,,en,184.147.208.61,eemcpherson@bell.net,15157304,000000123744555,4,3,,4
347396,08-MAR-12,07-MAR-12,Adithya,,en,65.92.145.147,kldaley@sympatico.ca,15173890,000000123761369,1,1,"Don't hang up on the customer, and if connection is lost representtive should call back - he was given the number",1
347397,08-MAR-12,07-MAR-12,Cara,,en,65.92.145.147,kldaley@sympatico.ca,15173892,000000123779933,3,3,We had to push to be connected to the loyalty department and tell our story a third time to get any results,2
347398,08-MAR-12,06-MAR-12,Robert,,en,67.70.76.160,gmlloyd@sympatico.ca,15158304,000000123740855,5,5,every thing was taking care ,5
347399,08-MAR-12,07-MAR-12,Siobhan,,en,74.15.85.141,abroomer@sympatico.ca,15167298,000000123773742,3,1,The customer care rep. tried her best but the problem still exists.  I am unable to login to My Bell.  She was able to log in from her side.  I am using the correct user name and password.  I just tried to login now and I can't.,4
347400,08-MAR-12,06-MAR-12,Walid,,fr,65.94.161.75,louise.marchesseault@sympatico.ca,15161048,000000123759153,4,3,"Vous avez résolu la moitié de mon problème. Le lendemain, j'ai rappelé et tout s'est réglé. Merci",5
347401,08-MAR-12,06-MAR-12,Vidya,,en,65.92.101.9,terjer@bell.net,15165789,000000123757351,5,5,,5
347402,08-MAR-12,06-MAR-12,Amy,,en,174.88.10.85,simpsonsare@sympatico.ca,15165078,000000123750342,5,5,,4
347403,08-MAR-12,07-MAR-12,Gabriela,,en,70.48.41.99,katheve@sympatico.ca,15173610,000000123768918,5,4,"Gabriela was helpful, efficient & patient - greatly appreciated.",5
347404,08-MAR-12,07-MAR-12,Chae,,en,71.54.177.220,rradwick@sympatico.ca,15177798,000000123767526,5,5,none that i can think of,5
347405,08-MAR-12,07-MAR-12,Suzon,,en,74.14.2.247,furyourpawz@sympatico.ca,15171124,000000123765167,3,3,felt she didn't have any knowledge about my concern,3
347406,08-MAR-12,07-MAR-12,Andrew,,en,74.14.2.247,furyourpawz@sympatico.ca,15171122,000000123765501,3,1,"I suggested that new internet equipement(moteum) be sent out to me, an up-dated version of what I currently have. He wanted to see if the problem could be fixed over the phone. I did all that he had asked me to check, problem was not resolved. He then stated that someone would call me back that day after they had checked for the same problem themselves to guarantee that there is a problem with my internet moteum......no one ever got back to me. My internet has been out for 4 days.....and I run a business. Still to this day, no one has gotten back to me.",1
347407,08-MAR-12,01-MAR-12,Philip,,en,174.89.192.119,b-p.edey@sympatico.ca,15101162,000000123638879,2,3,This is about the third time I have had this experience with slow Internet Speed and it does get corrected. My question is WHY once the speed is set does it slow back down again sometimes the same day. I almost have to check the speed each day to make sure that my service is what I am paying for. I would likew to see something done permanently done to fix this annoying problem.,4
347408,09-MAR-12,08-MAR-12,Chad,,en,70.54.152.145,sjohnston001@sympatico.ca,15190492,000000123796716,5,5,"This call was handled perfectly.  If you would (not could) provide this kind of service for your other services, you would have happier customers. It is difficult to answer question 4 as this one time I was satisfied.  All other times have been a TOTAL NIGHTMARE",
347409,09-MAR-12,08-MAR-12,Sajid,,en,70.53.6.37,ruth.alan@sympatico.ca,15189878,000000123798746,5,5,,4
347410,09-MAR-12,08-MAR-12,Miroslav,,en,70.53.45.109,wkdm@bell.net,15191836,000000123801182,3,3,"In-coming mail problem was resolved. 

Out-going mail problem required a further call to BELL this morning.   Now all is OK.",4
347411,09-MAR-12,08-MAR-12,Gopinath,,en,70.29.112.204,cotty2003@sympatico.ca,15182380,000000123792170,5,5,,5
347412,09-MAR-12,08-MAR-12,Wynbert,,en,70.26.0.22,snoozeandloose@sympatico.ca,15190598,000000123784354,5,5,nothing,5
347413,09-MAR-12,08-MAR-12,Sofien,,fr,76.69.176.241,larry.polnicky@sympatico.ca,15186432,000000123789971,5,5,rien,5
347414,09-MAR-12,08-MAR-12,Alejandro,,en,70.26.0.22,snoozeandloose@sympatico.ca,15190600,000000123800856,4,4,nothing,4
347415,09-MAR-12,08-MAR-12,Sriram,,en,174.89.177.114,dagmar.zeljko@sympatico.ca,15182510,000000123789268,5,5,"i am very happy with the service and bell, thank you",5
347416,09-MAR-12,07-MAR-12,Heni,,fr,65.92.24.199,famille.gisiger@sympatico.ca,15170854,000000123781629,,,"La raison de notre appel était de changer de titulaire du compte. Or a l'adresse ou a été envoyé ce sondage, le (nouveau) titulaire est Victor Gisiger et non pas Thomas Gisiger. Je crains que nous ayons des difficultés et autres incompréhensions dans le futur.",
347417,09-MAR-12,08-MAR-12,Nayeem,,en,65.92.32.149,gcarmont@bell.net,15183961,000000123784261,5,5,everything possible was done,5
347418,09-MAR-12,08-MAR-12,Noureddine,,fr,184.148.250.43,gisele_proulx2@sympatico.ca,15184108,000000123787366,5,5,,5
347419,09-MAR-12,08-MAR-12,Gopinath,,en,64.228.137.213,peeblesj@bell.net,15188850,000000123796961,5,5,very  satisfied  ,5
347420,09-MAR-12,21-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14995260,000000123437397,5,4,,4
347421,09-MAR-12,08-MAR-12,Stephan,,en,174.89.43.141,dorothywhiteside@sympatico.ca,15183128,000000123784018,1,1,Listen and investigate this problem..,2
347422,09-MAR-12,21-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14995262,000000123434727,4,4,,5
347423,09-MAR-12,18-FEB-12,Seshadri,,en,174.92.109.19,leades@sympatico.ca,14969220,000000123375626,5,4,,4
347424,09-MAR-12,07-MAR-12,Shashank,,en,70.50.55.28,murphys12@bell.net,15176074,000000123764752,5,5,"NOTHING NEEDS TO CHANGE AS FAR AS I AM 
CONCERNED.SHASHANK DO A WONDERFUL JOB 
AND SHOWED GREAT PATIENCE WITH A NOVICE INTERNET USER.
THANK YOU SHASHANK",5
347425,09-MAR-12,08-MAR-12,Youssef,,fr,184.148.220.84,aboivin4@sympatico.ca,15180560,000000123787425,5,5,Le service technique est grandement amélioré avec le temps.,5
347426,07-MAR-12,06-MAR-12,Edward,,en,184.148.133.74,bldepeuter@sympatico.ca,15154892,000000123756901,5,5,great customer service rep.  ,5
347427,07-MAR-12,06-MAR-12,Karim,,fr,67.71.79.84,colettelanglois@sympatico.ca,15155992,000000123750689,5,5,Rien de plus puisque tout a été fait pour corriger mon problème et cela avec une courtoisie fort appréciée.,5
347883,10-MAR-12,09-MAR-12,Nejla,,fr,67.68.205.234,carole.fortin4@sympatico.ca,15194072,000000123807530,1,1," Vous avez connu une panne de connexion dans mon secteur le 8 mars. Après que vous l'ayez réparé, je n'avais toujours pas ma connexion. Après vérification des connexions, vos techniciens m'ont pas compris et identifié le problème ap en ont conclus que j'avais un probème avec ma carte réseau. Ils m'ont alors conseillé de m'adresser à un informaticien. J'ai plutôt fait appel à mon beau-frère qui est familier avec l'informatique (sans être un technicien). En 15 minutes, il a constaté qu'il fallait simplement rétablir la connexion de mon ""router"" à mon modem, laquelle avait été affectée par la panne de courant???...et le tout s'est remis en fonction. Vous comprendrez que je n'ai pas été très  impressionné par le service technique, par ailleurs très courtois et bien gentil.",1
347884,10-MAR-12,09-MAR-12,Juan Carlos,,en,67.70.118.15,gary.mame@bell.net,15196366,000000123822389,5,5,"There is nothing that could have improved your service. The tech, Juan, was quick to answer,very polite and knowledgeable.",5
347885,10-MAR-12,09-MAR-12,Med Ramzi,,fr,70.26.204.64,bouchardlarocque@sympatico.ca,15193702,000000123803436,5,5,,5
347886,10-MAR-12,08-MAR-12,Tyler,,en,69.157.170.59,sheltoons@sympatico.ca,15190406,000000123795715,2,3,Bell reps should all be on the same page when it comes to answering questions regarding availability to Bell fibe,3
347887,10-MAR-12,09-MAR-12,Moncef,,fr,70.24.205.115,mbourezg@sympatico.ca,15200135,000000123810025,5,5,Excellent service de l'agent qui a été en mode solution.,5
347888,10-MAR-12,09-MAR-12,David,,en,74.15.245.119,matthew.gray@sympatico.ca,15200056,000000123820584,1,1,"You can not lie,about the services you are providing from one department to the other when a service is being changed not by our choice and having a respesentative lie about the cost then another person argues over the cost you where told by that representative. WE are ready to leave bell after being with bell for over 15 years as a valued customer we not longer happy or please with your service and the lies representive tell us.Four customer service representative and on two of those call given numbers that dont exsist on the call back. representive nadia adam, three others.


And to ask for a credit check after being with bell as a valued customer of 15 years for a service change that bell is forcing us to make for our internet.WE have been insulted by no longer look at bell as a repitable company for service. one department doesn't know what the other is doing and lies..... to you  that a bad business.",1
347889,10-MAR-12,09-MAR-12,Gopinath,,en,67.70.207.93,brak@bell.net,15193744,000000123815985,5,5,The service was GREAT!,5
347890,10-MAR-12,09-MAR-12,Wissem,,en,67.70.40.172,LADOUCEUR_63@sympatico.ca,15192296,000000123821456,5,5,"get moore like the one that hellp me f

irst time complete satisfaction 
gaetan",2
347891,10-MAR-12,09-MAR-12,Michel,,fr,70.55.167.243,rchampagne@sympatico.ca,15202016,000000123820131,5,5,Tout était parfait...,5
347892,10-MAR-12,09-MAR-12,Estephania,,en,74.12.46.183,febbie@sympatico.ca,15196064,000000123813563,5,5,,5
347893,10-MAR-12,09-MAR-12,Abbey,,en,184.151.63.167,john.r.wilson@sympatico.ca,15198090,000000123803134,4,4,,4
347894,10-MAR-12,28-FEB-12,Bob,,en,65.95.102.190,mrrobert.lorusso@sympatico.ca,15082470,000000123596918,5,4,Router locked me out when the power went off. This must be a glitch in the software for this device. An upgrade should be available to correct this fault.. ,4
347895,10-MAR-12,09-MAR-12,Bryan,,en,64.229.97.86,dmpratt@sympatico.ca,15195418,000000123815102,1,1,Get our Internet working,1
347896,10-MAR-12,04-MAR-12,Will,,en,70.27.57.136,jamesbrown@sympatico.ca,15139208,000000123698890,5,5,I need another box and shipping label to retung my broken modem to you. It was accidentally thrown out by someone in the household.... It had the return shipping lalbel prepaid.,4
347897,10-MAR-12,05-MAR-12,Aymen,,fr,67.68.16.94,madpar@sympatico.ca,15149434,000000123719631,5,3,"jaimerias avoir un technicien car j,ai encore des problemes.",5
347898,10-MAR-12,09-MAR-12,Kayla,,en,184.144.39.175,nicrol8@sympatico.ca,15200972,000000123816850,5,5,,5
347899,06-MAR-12,29-FEB-12,Carlos,,en,174.88.135.158,dparker002@sympatico.ca,15090066,000000123623198,4,3,"The problem couldn't be corrected on the phone call but appointment was made for a local technician to make housecall the next afternoon.  Strangely, the problem ( couldn't connect to the internet ) solved itself overnight.  Technician still visited the next day and changed filter as felt problem related to  interference on phone-line connection.  I was appreciative of the service effort provided to my problem.",4
347900,06-MAR-12,05-MAR-12,Abdelalim,,fr,67.70.78.76,cafregeau@sympatico.ca,15145010,000000123718029,4,4,,4
347901,07-MAR-12,05-MAR-12,Houssemeddine,,fr,76.71.191.52,agathe.boily@sympatico.ca,15144058,000000123723192,4,4,,3
347902,08-MAR-12,07-MAR-12,Cathrine,,en,64.228.208.104,tmccarth@bell.net,15179306,000000123777749,5,5,,5
347903,08-MAR-12,07-MAR-12,Rym,,en,69.158.128.95,c-o-morissette@sympatico.ca,15168710,000000123773757,4,4,The person was very courteous and informative and tried hard to provide help. She scheduled a technician to visit my home which occurred today. The modem was not working properly and was changed. Thank you. ,4
347904,09-MAR-12,08-MAR-12,Stephen,,en,67.70.196.195,r.bleskie@sympatico.ca,15189184,000000123783133,1,2,"When I turned on my computer in the morning I could not get or send email. Since I am hard of hearing and mostly get a representative that is of a different natiionality and I have a hard time to hear and understand I asked my grandson to call and ask if the server was down. He called 310 surf and was told no it wasn't. Heas then asked to allow the rep to take over my computer to resolve the issue quicker. He agreed. After a few attempt the rep said he would have to remove and reinstall my email system. This wiped out all my emails in the inbox, deleted files and folders. Having done this he then came back and said that the problem was a server problem after all and would resolve tself after the  server was repaired which was what I had ask in the first place. I asked if my email would be restored and was told only the ones in the inbox. Thanks to this representative I lost a lot of valuable information I cannot retrieve and am t'd off to say the least. I do would not be if the problem had of been a computer problem but had asked if it was aserver issue right off the bat and was told NO. This is not a very good way to encourage people to stay with your service",2
347905,09-MAR-12,08-MAR-12,Karen,,en,76.68.12.171,hardoil@sympatico.ca,15184430,000000123781895,4,5,,4
347906,09-MAR-12,07-MAR-12,Daniel,,en,69.159.25.146,briankutschke@bell.net,15168576,000000123784370,5,5,Not much that you could have done differently your did everything right as far as i am concerned,5
346374,06-MAR-12,02-MAR-12,Janice,,en,70.48.149.173,beverlee@bell.net,15114840,000000123667052,,5,I was talking to 2 men and 1 woman concerning my bill and the men resolved my problem on the phone concerning my tv and phone bill.  The problem I had with the internet bill was not resolved until after I hung up the phone and an e-mail was sent to me.  I was quite pleased with the result and if it was resolved by Janice I do thank her.  The one thing that would improve my recent experience would have been a shorter time on the phone as I was on for well over an hour. ,4
346375,07-MAR-12,06-MAR-12,Ashley,,en,70.48.217.31,janecunningham@sympatico.ca,15159166,000000123757341,4,5,-----,4
346376,07-MAR-12,03-MAR-12,Sihem,,en,74.15.38.153,emdf@sympatico.ca,15128588,000000123679279,4,4,,4
346377,07-MAR-12,06-MAR-12,Asra,,en,70.48.56.237,rcmunger@sympatico.ca,15163906,000000123758767,4,4,It was very good couldn't think of anything to improve on this call..,5
346378,07-MAR-12,06-MAR-12,Nandhini,,en,69.157.20.49,bbs1.lusk@sympatico.ca,15154648,000000123742690,5,5,Nothing  - it was handled perfectly,5
346379,07-MAR-12,05-MAR-12,Vijayashanti,,en,70.51.49.173,merdstein@sympatico.ca,15149928,000000123719817,4,4,"Avoid recurring problem of ""You are not connected to the Internet"".",
346380,07-MAR-12,07-MAR-12,Srinivasan,,en,74.14.93.222,rcmckinnon@sympatico.ca,15163900,000000123760253,4,3,"Srinivasan looked after my telephone call
to the best of her ability but had to
refer the call to someone else.
RCM",5
346381,07-MAR-12,06-MAR-12,Luis,,en,74.14.93.222,rcmckinnon@sympatico.ca,15163902,000000123759075,5,3,"Luis knew exactly who to refer my 
computer problem to at Bell.
RCM",5
346382,07-MAR-12,04-MAR-12,Julio,,en,70.27.20.216,rysio@bell.net,15142306,000000123697141,5,5,,5
346383,08-MAR-12,07-MAR-12,Hector,,en,174.94.60.177,ghendricks@sympatico.ca,15171380,000000123764002,5,5,,5
346384,08-MAR-12,15-JAN-12,Elyes,,fr,76.71.125.65,sylvie.bourgault@sympatico.ca,14619404,000000122585570,5,5,rien,5
346385,08-MAR-12,07-MAR-12,Maxime,,fr,174.93.127.118,ahamiham@bell.net,15167420,000000123780989,5,5,,5
346386,08-MAR-12,07-MAR-12,Mahmoud,,fr,174.93.127.118,ahamiham@bell.net,15167422,000000123785284,5,5,,5
346387,08-MAR-12,07-MAR-12,Souleiman,,fr,174.93.127.118,ahamiham@bell.net,15167426,000000123781760,5,5,,5
346388,08-MAR-12,06-MAR-12,Seifeddine,,fr,67.68.220.174,yhgodin@sympatico.ca,15166724,000000123758307,5,5,rien,5
346389,08-MAR-12,08-MAR-12,Pradeep,,en,70.48.250.147,agillian@sympatico.ca,15167408,000000123785952,5,5,,5
346390,09-MAR-12,08-MAR-12,Jessica,,en,64.228.209.18,sheila2@sympatico.ca,15190396,000000123796423,3,4,Listen completely to the description of the problem and also have better files on previous customer tickets,4
346391,09-MAR-12,09-MAR-12,Vladimir,,en,65.93.4.177,aschwartz@sympatico.ca,15181062,000000123801996,5,5,Explaining the problem I had.,5
346392,09-MAR-12,07-MAR-12,Salvador,,en,69.157.119.125,susie.jagrup@bell.net,15178868,000000123780748,3,1,"By rebooting and ensure that it was working properly, and as I suspected I had to redo everything the next day, I spent 3 hours on the phone on March 7, then on March 8 I spent 2 hours.",2
346393,09-MAR-12,08-MAR-12,Brittany,,en,64.231.204.56,gordandfreda@bell.net,15184208,000000123793150,4,4,none,4
346394,09-MAR-12,07-MAR-12,Lorie,,en,184.146.155.26,mayrobin@bell.net,15175332,000000123780217,4,4,"One thing is to complete the work the first time.(O.H.I.O.-ONLY HANDLE IT ONCE ) This is the third time I called to change my internet service. It was to be completed Mar. 3/2012. It was not. Therefore I am over my useage. The rep. gave me a $15.00 credit, much appreciated, however three times on the phone for plus 20 minutes is a lot of time to waste for $15.00. So we will see what happens ,if indeed I get my service. By the way Bells ad for fibe T.V. says set up next day. Too  bad internet can not work the same time frame.  Thank You. R.M.    ",3
346395,09-MAR-12,08-MAR-12,Ashley,,en,67.71.85.46,findjm@sympatico.ca,15183682,000000123787278,5,5,"Ashley explained everything in detail, so I don't thinks there is anything that could be improved on. ",5
346396,09-MAR-12,07-MAR-12,Vladimir,,en,74.12.16.122,roz.kunze@sympatico.ca,15177782,000000123776947,5,5,"Nothing it was great! 2 staff had a great sense of humour, were entirely capable and they stuck with me until things were resolved. Thanks Vladamir, and Donna, you were so patient with me.Dennis",5
346397,09-MAR-12,08-MAR-12,Nidhal,,fr,67.69.224.68,linda.martin5@sympatico.ca,15186652,000000123801312,2,1,"Hier, je me suis achetée un iPad et je n'ai pas réussi à me connecter à mon réseau sans fil. J'ai appelé votre service à la clientèle et malgré que votre technicien a été très poli, j'ai été déçue de sa réponse. Il ma dit que, comme je peux me connecter à mon réseau sans fil avec mon ordinateur, il ne peut rien faire de plus car je nai pas de problème avec ma connexion.

À mon avis, il aurait pu faire plus. Il aurait pu vérifier si mon routeur de Bell était bien configuré. Il se peut que ce soit mon routeur qui ne reconnaisse pas ladresse MAC de mon iPad.

Je nai pas lhabitude de me plaindre mais ce nest pas la première fois que je nobtiens pas entièrement satisfaction lorsque jappelle au service à la clientèle. Certains techniciens me répondent nimporte quoi. Comme par exemple, jai déjà appelé au service à la clientèle lorsque jai acheté mon portable. Jétais incapable de me connecter à mon réseau sans fil. Le technicien ma fait faire toute sorte de manuvre et au bout dune heure, le problème nétait toujours pas réglé. Cest alors quil ma demandé la marque de ma carte graphique. Après lui avoir répondu, il ma dit quil ne pouvait plus maider car Bell ne supportait pas cette carte graphique. Nimporte quoi!

Je ne suis pas experte en technique mais jen connais assez pour savoir que ma carte graphique na aucun rapport avec ma connexion sans fil. Je lui ai donc demandé sil pouvait répondre à quelques unes de mes questions. Heureusement, il a accepté. Jai alors ouvert la page Web de mon routeur et, au fur et à mesure que javançais dans la configuration de mon routeur, je lui posais des questions sur les termes que je ne connaissais pas. Finalement, jai réussi à configurer mon routeur correctement et jai pu me connecter avec mon laptop. Cela na pris que 10 minutes. Jai remercié le technicien, non pas pour mavoir aidé mais pour avoir répondu à mes questions. Heureusement que je my connais un peu je plains le pauvre usager qui est complètement néophyte.

En terminant, concernant mon problème avec mon iPad, jai bien peur que je devrai encore une fois me débrouiller par moi-même. Je trouve ça vraiment frustrant. Au coût où je paie mon service Internet, jestime que je devrais avoir un meilleur service ou plutôt, vous devriez avoir de meilleurs techniciens. Au point où je suis rendue, je me questionne à savoir si je ne devrais pas changer de fournisseur.

Linda Martin
Une bonne cliente mais pour combien de temps",3
346398,06-MAR-12,02-MAR-12,Stephen,,en,174.93.44.208,slynette@sympatico.ca,15124290,000000123654455,5,5,,5
346933,07-MAR-12,06-MAR-12,Thierry,,fr,209.104.65.254,jocelyn-danny@sympatico.ca,15159716,000000123757385,1,1,"ca fait plus d'une semaine que j'essaie d'expliquer mon probleme et que je demande de m'envoyer un technicien et tout ce que vous avez fait, c'est de me transferé de département pour ne pas régler mon probleme.je paye mon service internet pour rien, puique j'ai tout débranché, meme le modem.Vous continuer de me facturer de l'utilisation internet excédentaire meme si tout est déconnecté.C'est pas dur a comprendre qu'il y a un probleme.en plus j'ai eu une panne de téléphone et internet le 26-27-28 février et la aussi j'ai eu des frais.......bizarre ? ",1
346934,07-MAR-12,06-MAR-12,Abid,,en,70.48.40.82,mac.carol@sympatico.ca,15161318,000000123737295,5,5,no further rec.s,5
346935,07-MAR-12,06-MAR-12,Cindy,,en,174.88.202.244,dmaranta@sympatico.ca,15156918,000000123742801,3,2,,3
346936,07-MAR-12,03-MAR-12,Ahmed,,fr,70.52.97.18,jeannot.pelletier099@sympatico.ca,15130038,000000123683205,3,3,Difficulté de secomprendre. J'ai du faire un autre appel.,4
346937,07-MAR-12,03-MAR-12,Rahali,,fr,70.52.97.18,jeannot.pelletier099@sympatico.ca,15130040,000000123684478,5,5,,4
346938,07-MAR-12,06-MAR-12,Bernard,,en,184.148.64.105,johnw1@sympatico.ca,15159814,000000123745920,5,5,Telephone connection with Accounts department but when transferred to Tech department the line was very fuzzy and not clear or loud. I did ask for the tekky to turn it up and he did his best but it was only a very slight improvement.,5
346939,07-MAR-12,02-MAR-12,Samuel,,fr,74.15.207.253,joanne13.ca@sympatico.ca,15119216,000000123661796,3,2,,3
346940,07-MAR-12,06-MAR-12,Isabelle,,en,64.231.65.25,myfanwy2@sympatico.ca,15162636,000000123759978,2,3,"Was not able to understand (language barrier) what the
technician was saying",4
346941,07-MAR-12,06-MAR-12,Ashley,,en,76.65.44.31,gordon064@sympatico.ca,15158336,000000123751950,4,4,,3
346942,07-MAR-12,06-MAR-12,Ronda,,en,67.71.1.41,OSI1@bell.net,15153514,000000123750330,5,5,,5
346943,07-MAR-12,06-MAR-12,Mireille,,fr,76.69.206.163,kathleen.michaud@sympatico.ca,15160214,000000123742250,5,4,,5
346944,07-MAR-12,06-MAR-12,Abid,,en,64.231.68.106,pjlocke@sympatico.ca,15163508,000000123738889,5,5,"In your telephone menu, provide a fast track to call a Bell representative when the only problem is my password for logging into Outlook Express.  Your Abid told me that my password was not the same as I expected it to be.

McAfee was the first application to detect the problem, but they sent me on a wild goose chase for a McAfee error report on it that didn't exist.

I think the sequence of events that compromised the password is as follows:

In dealing with an e-mail, I had aborted the printing of my WestJet e-tickets, because the pop-up window to enable me to turn the printed pages over and continue printing was hidden under the printer control window, and I failed to notice that its new icon had appeared on the status bar. 

Instead, I aborted the printer queue, and then when I discovered the pop-up window, it was too late and I had to cold restart the computer to get out of the resulting deadlock.

That's when McAfee told me I had an error condition.  

I also was unable to log into Outlook Express (POPHM error)

I hope that recounting this sequence of events is helpful to you in resolving the underlying problem.

Phil Locke",5
346945,07-MAR-12,02-MAR-12,Mohamed Taher,,fr,174.92.238.231,jptur07@sympatico.ca,15119428,000000123666685,5,5,"Rien d'autre, très bon service.",5
346946,07-MAR-12,06-MAR-12,Rohith,,en,76.68.80.175,harold.kalant@bell.net,15158574,000000123751885,5,5,Nothing.  The problem was resolved completely and efficiently.,5
346947,07-MAR-12,06-MAR-12,Tejaswvi,,en,69.157.58.2,hpreston@bell.net,15158776,000000123736336,5,5,"Nothing, really. ",5
346948,07-MAR-12,06-MAR-12,Lukasz,,en,65.95.168.221,birn2@sympatico.ca,15154850,000000123752609,4,4,,5
346949,07-MAR-12,06-MAR-12,Sriram,,en,76.69.38.26,besteds@sympatico.ca,15154752,000000123753443,5,5,Nothing... customer service was great..,5
346950,07-MAR-12,06-MAR-12,Janet,,en,184.146.75.34,mary.vukovich@sympatico.ca,15161800,000000123746942,5,5,Service was excellent.  Janet you Rep was absolutely fabulous.  ,5
346951,07-MAR-12,06-MAR-12,Danielle,,en,70.24.24.184,k.holt@bell.net,15160092,000000123743412,4,4,"I was not given ref#123743412.  I was
only given ref#12374173 from the loyalty
dept for revising my monthly charge",4
346952,07-MAR-12,06-MAR-12,Allaura,,en,173.33.39.40,dondob@bell.net,15156996,000000123753392,3,1,I was disconnected and no one called me back. Which  I think if you get disconnected  someone from Bell should call you back.After all they do ask for your home phone number. I never did get my request handled.,3
346953,07-MAR-12,05-MAR-12,Danielle,,en,64.231.89.192,clworkman@bell.net,15145478,000000123715345,4,3,"the other company did offer half price and danielle offered not quite half, especially when you add the tax.  the other co's offer was definitely better",3
346954,07-MAR-12,02-MAR-12,Natasha,,en,70.48.56.164,miraultkr@sympatico.ca,15121630,000000123672631,4,4,"makes it difficult to track billing changes when each department (internet, expressvu, and telephone) has a different billing period ",4
346955,07-MAR-12,05-MAR-12,Julio,,en,76.64.96.254,lmclean26@bell.net,15149134,000000123713062,5,4,Well with the representative I had he was fabulous personable funny no improvement with julio,4
346956,07-MAR-12,05-MAR-12,Edgardo,,en,70.51.72.104,rosebudpoo@sympatico.ca,15151614,000000123724578,4,5,,4
346957,07-MAR-12,06-MAR-12,Abdul,,en,65.95.231.90,birn2@sympatico.ca,15154852,000000123747462,5,5,,5
346958,07-MAR-12,06-MAR-12,Chaouki,,fr,70.52.61.74,bucovineanu@sympatico.ca,15155180,000000123754414,5,5,,5
346959,07-MAR-12,06-MAR-12,Med Salah,,fr,65.92.169.146,jpgdds@sympatico.ca,15159920,000000123749295,5,5,Tout a été très correct.,5
346960,07-MAR-12,06-MAR-12,Susy,,en,76.69.30.174,handt@bell.net,15158556,000000123755436,4,4,I found her a bit hard to understand. She seemed to have an accent & talked very fast.,4
346961,06-MAR-12,04-MAR-12,Helmi,,fr,174.89.89.210,femmedemerveille@sympatico.ca,15128786,000000123695009,4,4,,5
346962,06-MAR-12,05-MAR-12,Ibtissam,,en,70.55.228.182,mgalik@sympatico.ca,15149966,000000123724923,5,5,,5
346963,06-MAR-12,03-MAR-12,Donna,,en,70.51.171.133,rogerftlee@sympatico.ca,15133772,000000123689329,5,4,,5
346964,06-MAR-12,05-MAR-12,Cathrine,,en,76.65.25.56,j.bower@sympatico.ca,15147640,000000123720127,4,4,"Catherine's handling of my issue was concise and professional. I cannot suggest any improvement.  My subsequent experience with the testing department was extremely unpleasant; I have registered a complaint with the manager.",4
346965,06-MAR-12,05-MAR-12,Francis,,en,65.95.226.216,labiro@sympatico.ca,15148780,000000123718931,5,5,,5
346966,06-MAR-12,05-MAR-12,Aymen,,en,70.26.210.144,nicolelemieu@sympatico.ca,15150448,000000123722180,4,4,,4
346967,06-MAR-12,25-FEB-12,Shinoj,,en,65.92.33.57,a.herceg@sympatico.ca,15045842,000000123531088,4,5,,4
346968,06-MAR-12,04-MAR-12,Padala,,en,67.70.163.195,norman.crawford@sympatico.ca,15141381,000000123701471,5,5,No problem with tech..he did a great job of hooking us up.,5
347428,07-MAR-12,06-MAR-12,Joyce,,en,76.64.32.254,b.sliwinski@sympatico.ca,15154486,000000123747359,5,5,Not a think more..,5
347429,07-MAR-12,06-MAR-12,Miguel,,en,184.147.128.8,carolholmes@sympatico.ca,15155402,000000123750122,5,5,At this time my questions were answered so nothing to add.,5
347430,07-MAR-12,06-MAR-12,Oscar,,en,70.31.76.59,sandell1@sympatico.ca,15164684,000000123742342,5,5,continue to have customer service reps who speak the English language clearly and concisely.  I have really appreciated this in recent calls to Bell.,5
347431,07-MAR-12,06-MAR-12,Elsy,,en,174.91.127.22,richard.helfrich@sympatico.ca,15164048,000000123757994,5,5,,5
347432,07-MAR-12,06-MAR-12,Alberto,,en,76.71.93.121,kedwards51@sympatico.ca,15160264,000000123737362,4,4,,4
347433,07-MAR-12,03-MAR-12,Heithem,,fr,76.64.26.86,marcel.lambert@sympatico.ca,15131676,000000123688646,5,5,"Rien de plus.Le conseiller a très bien diagnostiquer le problème et à la réception de la pièce, le problème était résolu.",5
347434,07-MAR-12,06-MAR-12,Eka,,en,65.92.198.202,shurayh@sympatico.ca,15165046,000000123736491,4,4,,4
347435,07-MAR-12,06-MAR-12,Elvis Francisco,,en,174.95.213.195,emudd@sympatico.ca,15157434,000000123758765,5,5,,4
347436,07-MAR-12,06-MAR-12,Carlos,,en,70.54.140.201,ksundquist@sympatico.ca,15160486,000000123752676,4,4,"Explain what the source of the problem was (e.g. a technical glitch, computer virus, etc.) ",5
347437,07-MAR-12,06-MAR-12,Jordan,,en,65.95.227.176,cdickie@sympatico.ca,15155504,000000123759875,5,5,nothing,5
347438,07-MAR-12,06-MAR-12,Jacques,,fr,70.30.176.104,christianne.lamy@sympatico.ca,15155770,000000123744212,5,5,,4
347439,07-MAR-12,06-MAR-12,Balaji,,en,207.219.69.137,kkameka@sympatico.ca,15160402,000000123757713,1,1,Speak english,1
347440,07-MAR-12,06-MAR-12,Kayange,,en,174.92.84.165,cloclo1948@bell.net,15155946,000000123737883,5,4,"hi our building as now a dish onour ruff, so we chainge over the nwe systum the cable and internet were to be done at the same time but there were notthere for this had inconveneinced us  having to call saveral times to resgedgeal was stressfull. Mr.Mrs Andre
Claudette Dagenais  ",3
347441,07-MAR-12,04-MAR-12,Mohamed Amine,,fr,76.70.63.218,andreh@sympatico.ca,15136274,000000123700836,4,4,,5
347442,07-MAR-12,06-MAR-12,Janissa,,en,74.12.16.139,peter.dejong@sympatico.ca,15163363,000000123755312,5,4,,5
347443,07-MAR-12,06-MAR-12,Grace,,en,65.94.210.66,aszirt@sympatico.ca,15154390,000000123745547,1,1,After I was provided a new Password I was unable to use Internet Outlook. The Password was rejected. So I had to call again and get the probelm resolved. This agravation and waste of time!!!,2
347444,07-MAR-12,06-MAR-12,James,,en,65.95.20.241,grantpar@sympatico.ca,15158370,000000123739502,4,4,Resolve problem more quickly,4
347445,07-MAR-12,07-MAR-12,Dan,,en,76.64.56.239,saw1@bell.net,15164772,000000123760315,5,5,Nothing,5
347446,07-MAR-12,06-MAR-12,Yosra,,fr,184.144.144.210,raymond.dion5@sympatico.ca,15163868,000000123737243,4,4,,5
347447,07-MAR-12,06-MAR-12,William,,en,76.69.141.160,amadras@sympatico.ca,15154082,000000123751462,5,5,,4
347448,07-MAR-12,06-MAR-12,Lilian,,en,65.93.97.92,lmorton-murray@sympatico.ca,15160984,000000123741516,3,3,"I had to put my password in every time, I still do, thought it would lock in and not ask for password, but it does. She was very helpful otherwise.",3
347449,07-MAR-12,06-MAR-12,Sweta,,en,76.65.47.24,dylan03@sympatico.ca,15157182,000000123757042,5,5,none,4
347450,07-MAR-12,06-MAR-12,Kanchumarthi,,en,76.64.163.152,larrydewilde@sympatico.ca,15160626,000000123747787,5,5,Nothing,5
347451,07-MAR-12,06-MAR-12,Ines,,fr,70.30.178.195,gilles091@sympatico.ca,15158224,000000123740581,5,5,Rien,5
347452,07-MAR-12,06-MAR-12,Juliio,,en,70.26.134.220,o.lansche@sympatico.ca,15162924,000000123747210,5,5,Nothing,5
347453,07-MAR-12,06-MAR-12,Darwin,,en,67.70.43.175,reid333@sympatico.ca,15163966,000000123744737,5,5,"Darwin's perseverance and patient kindly manner resulted in a fix to a problem that has plagued me for over two disgruntled years. By his good work it proved it to be your modem. When the new one arrives ,I will be able to run wireless. Thankyou Darwin.The only thing  you could have done was hire more educated people like Darwin two years ago. You won't remember the call I had with your tech in India. ""It's your modem,-I have 3 bell Canada modems now,which would you like me to try? It's your computer,take it back to where you bought it. Ok ,I bought it from Bell Canada on my account. Oh I'm very sorry sir it's your house line! -Do you hear that noise that's what we call a transport,I'm standing outside my house and my phone is plugged into the grey box on the out side of my house . Do you really think it's the  line inside the house and oh ""the phone jack is hardwired by a sympathetic bell repairman inside my computer cabinet,two feet from the computer. I will transfer you to another department. These two representatives were outstanding and actually understood what the issue was and how to resolve it. ",4
347454,07-MAR-12,06-MAR-12,Aivi,,en,76.71.56.30,jcw41@sympatico.ca,15159318,000000123751509,4,4,"Do I have to stop at one thing?
The website is completely incomprehesible. It is the worse commerial site that I have been tried to use. 
Why charge me for a modem then give me credit.
The seemly simple job of changing my internet plan and billing on the phone took forever",3
347455,07-MAR-12,06-MAR-12,Hugo,,en,50.100.90.66,j.george@sympatico.ca,15159000,000000123754152,4,4,,4
347456,07-MAR-12,06-MAR-12,Etienne,,en,184.147.233.208,killerb1@sympatico.ca,15160354,000000123753561,5,5,"NOTHING, EVERYTHING WAS PERFECT",5
347457,07-MAR-12,06-MAR-12,Hemanth Kumar,,en,50.101.68.230,kayola@sympatico.ca,15160234,000000123744746,4,4,complete the call-inerrupted,5
347458,07-MAR-12,05-MAR-12,Yassine,,fr,65.94.176.64,michelle.casavant032@sympatico.ca,15150040,000000123718301,5,4,,4
347459,07-MAR-12,05-MAR-12,Megan,,en,76.70.112.115,odolny@sympatico.ca,15150538,000000123717243,5,5,"








all my questions were answered and I was very impressed with how knowledgeable Salvatore was and how helpful he was.",5
347460,07-MAR-12,06-MAR-12,Mohammed,,en,70.53.113.98,hcurrie55@sympatico.ca,15158616,000000123750181,4,4,"I still need to have my sympatico,premium installed on my laptop. Mohammed was not able to finish because I needed to have Hewelett Packard remove a program from my computer. I will phone him tomorrow it is possible to speak with him again. he was very pleasant. The only problem I had was that I could not hear him very well as there seemed to be some noises from his phone. 

",4
347461,07-MAR-12,06-MAR-12,William,,en,184.148.178.72,allmar1@bell.net,15154048,000000123757063,5,5,,5
347462,07-MAR-12,06-MAR-12,Melissa,,en,69.158.1.108,riet.raidl@sympatico.ca,15164110,000000123744905,5,5,,5
347463,06-MAR-12,05-MAR-12,Sulochana,,en,65.92.92.76,berma567@sympatico.ca,15144650,000000123725193,4,4,,4
347464,08-MAR-12,06-MAR-12,Bochra,,fr,76.109.140.206,daniellembenoit@sympatico.ca,15156314,000000123744219,5,5,,5
347907,09-MAR-12,08-MAR-12,Alvaro,,en,174.89.57.238,wkhartwig@sympatico.ca,15191840,000000123796694,2,1,"With respect to this call, the trouble was suposed to be with a server trouble within the Bell network. Having let time lapse and finding the trouble still unresolved I had to call again today. Christian was able to resolve the trouble by resetting my secondary email account password at his end....I had tried doing the same thing through the Bell-Myprofile-web page without sucess....I would say this was a technical glitch. Your service representatives were always first rate...the technology is always subject to Murphy's laws. Thank you",5
347908,09-MAR-12,07-MAR-12,Mohammed,,en,70.54.115.86,brymar1@sympatico.ca,15168632,000000123763818,4,4,,4
347909,09-MAR-12,08-MAR-12,Kira,,en,64.231.119.122,bjeloe@sympatico.ca,15181460,000000123795058,4,4,,5
347910,09-MAR-12,28-FEB-12,Rahim,,en,184.145.128.209,barb_will@sympatico.ca,15074402,000000123579437,4,5,,4
347911,09-MAR-12,06-MAR-12,Hamdi,,fr,174.92.157.79,liliane.cool@sympatico.ca,15160850,000000123743178,5,4,,5
347912,09-MAR-12,08-MAR-12,Mireille,,en,67.70.58.198,mstl1941@bell.net,15188170,000000123795067,5,5,,5
347913,09-MAR-12,08-MAR-12,Tony,,en,74.15.89.164,r.j.watt@bell.net,15189192,000000123795787,4,5,nothing,5
347914,09-MAR-12,08-MAR-12,Asra,,en,69.158.99.81,jdhiscott@bell.net,15185076,000000123798164,5,5,,5
347915,09-MAR-12,08-MAR-12,Sean,,en,70.27.157.59,klclark@sympatico.ca,15186154,000000123791962,5,5,,5
347916,09-MAR-12,08-MAR-12,Will,,en,64.231.129.66,jimgillespie@sympatico.ca,15185299,000000123787735,5,5,nothing - directions were right-on,5
347917,09-MAR-12,07-MAR-12,Ines,,fr,74.15.142.136,shedouk@sympatico.ca,15178364,000000123764254,5,5,"Soutien thechnique avec Ines=123764254   J'ai ete satisfait de l'ouvrage que Ines m'as rendu elle a ete tres courtoise et resolu mon problem,,j'espere que cela vas durer lonptemps tres lonptemps Merci Ines",3
347918,09-MAR-12,08-MAR-12,Priyanka,,en,206.47.85.122,othello1@bell.net,15188562,000000123794426,1,1,Fix your problems with out involving me.over a month waiting for a modem is not a good thing.,1
347919,09-MAR-12,08-MAR-12,Aleem,,en,65.93.179.46,shiraz_sorathia@sympatico.ca,15190422,000000123800951,5,5,,5
347920,09-MAR-12,07-MAR-12,Slah,,fr,76.64.249.235,e-m.breton@sympatico.ca,15170486,000000123774588,5,4,,4
347921,09-MAR-12,08-MAR-12,Anis,,fr,72.0.223.13,joseph.chraim@sympatico.ca,15185648,000000123787634,1,1,,1
347922,09-MAR-12,08-MAR-12,Nidhal,,fr,72.0.223.13,joseph.chraim@sympatico.ca,15185650,000000123790217,1,1,Avoir des personnes plus compétent au bout de la ligne,1
347923,09-MAR-12,08-MAR-12,Imen,,fr,70.53.216.20,robert.lachance@sympatico.ca,15189642,000000123783994,5,4,non,5
347924,09-MAR-12,13-FEB-12,Moemen Belleh,,fr,70.29.218.218,frankmalboeuf@sympatico.ca,14905128,000000123251149,5,5,,5
347925,09-MAR-12,05-MAR-12,Alberto,,en,70.31.104.17,dorothybullock@sympatico.ca,15146160,000000123713330,5,4,,5
347926,09-MAR-12,08-MAR-12,Bryan,,en,184.146.134.216,ethomas1@sympatico.ca,15183530,000000123787385,1,1,"have someone who knows what they are doing. This tech said that the problem was with the server and said to wait. Today, Friday, I found out it was not the server, but the info the tech told me to do was wrong. I was out of service for e-mail for a day because of your tech. ",3
347927,09-MAR-12,08-MAR-12,Sabrine,,fr,69.159.90.133,gisele.marcoux1@bell.net,15184106,000000123783804,5,5,"Rien, tout est parfait",5
347928,09-MAR-12,08-MAR-12,Mireille,,en,74.198.9.236,skibug@sympatico.ca,15190512,000000123801549,1,1,,2
347929,09-MAR-12,08-MAR-12,Rowena,,en,70.51.122.69,wotton@sympatico.ca,15191868,000000123794174,5,4,,4
347930,09-MAR-12,08-MAR-12,Zaid,,en,65.95.197.176,iammccoll42@bell.net,15184688,000000123798586,5,5,nothing,4
347931,09-MAR-12,08-MAR-12,Saber,,fr,69.159.89.85,jrm.labrie@sympatico.ca,15185720,000000123785726,5,5,,4
347932,09-MAR-12,06-MAR-12,Megan,,en,174.92.142.202,davido7@bell.net,15156484,000000123738752,5,5," Nothing - the young lady who answered my call was very down-to-earth, informative, helpful and friendly. I was very pleased.",5
347933,09-MAR-12,08-MAR-12,Zulfiquar,,en,74.14.158.149,masterpiece04@sympatico.ca,15187480,000000123792633,5,3,,5
347934,08-MAR-12,02-MAR-12,Samuel,,en,184.147.190.136,meyers.research@sympatico.ca,15121414,000000123671505,4,4,,4
347935,09-MAR-12,08-MAR-12,Maria,,en,70.54.5.10,kinghams@sympatico.ca,15186110,000000123789127,5,3,"Maria couldn't have done more. The apparent paradoxical responses above result from a difficult technical glitch, which Maria was unable to resolve. After almost 2 hours working on this problem, Maria turned it over to another department, assuring me that the problem would be resolved by next Tues. (Mar. 13). Note that the problem was not her fault. Maria was friendly, patient, and courteous to a fault throughout. Bell might have improved my experience by having the next level available sooner, and being able to resolve the problem sooner. As of now, I do not know for certain that it will be resolved at all, but I fully expect that it will.

In sum, Maria behaved professionally throughout a 2-hr. conversation, and Bell could streamline its service somewhat. ",5
347936,09-MAR-12,08-MAR-12,Vidya,,en,76.64.43.58,mradulescu@bell.net,15188114,000000123800132,5,5,"You have done an excellent job. Thank you
Cornelia & Mike",5
347937,09-MAR-12,08-MAR-12,Hector,,en,76.68.110.170,fmallany@sympatico.ca,15183723,000000123797490,5,5,If I didn't need to call in the first place,5
347938,09-MAR-12,08-MAR-12,Moez,,fr,76.67.157.50,elaine.couture@sympatico.ca,15183366,000000123790649,5,5,,5
347939,09-MAR-12,08-MAR-12,Badreddine,,fr,76.65.65.252,dodo81734@sympatico.ca,15183082,000000123782351,1,1,"Je ne suis pas capable d'aller dans mon courriel outlook,il ma donné hotmail avec un nouveau mot de passe,je n'aime pas hotmail,j'ai 77 ans moi je m'amuse avec avec les papiers a lettre,et les casses tete,les jeux.",
347940,09-MAR-12,08-MAR-12,Mathew,,en,74.15.54.73,myraleeds271@bell.net,15188226,000000123790100,5,2,fix the problem,5
347941,09-MAR-12,08-MAR-12,Tara,,en,174.91.128.50,rzindler@sympatico.ca,15189920,000000123781882,4,4,"The emailed notice about my internet usage may have come a little late, I have had trouble checking the usage a number of times - getting messages like ""come back later"".",4
347942,09-MAR-12,08-MAR-12,Naziha,,fr,70.55.132.20,louisturcotte48@sympatico.ca,15186868,000000123798650,2,2,Annuler l'offre de Google chrome qui a changé ma 1ère page sur mon écran. ,2
347943,09-MAR-12,08-MAR-12,Gattu,,en,74.14.113.91,bma3234@sympatico.ca,15181498,000000123798326,4,4,,5
347944,09-MAR-12,05-MAR-12,Ekta,,en,174.91.69.235,terryjane@sympatico.ca,15152560,000000123717108,5,5,,5
347945,09-MAR-12,08-MAR-12,Selene,,en,70.24.211.36,sgbshaw@bell.net,15190318,000000123787625,4,4,Sylvie was the person that help me. The other person was no help at all. Sylvie was from Indonesia,4
347946,09-MAR-12,08-MAR-12,Manoranjith,,en,70.29.112.204,cotty2003@sympatico.ca,15182382,000000123787627,1,1,,
347947,09-MAR-12,07-MAR-12,Ritwik,,en,64.231.2.20,bon_siv@sympatico.ca,15168466,000000123777595,5,5,,5
347948,09-MAR-12,07-MAR-12,Srivenkatesh,,en,50.101.255.55,grant.gordon085@sympatico.ca,15171592,000000123767247,4,4,,5
346399,07-MAR-12,06-MAR-12,Jose,,en,216.48.164.115,jabennett@bell.net,15159062,000000123753171,4,4,More knowledge of Apple computers.,5
346400,07-MAR-12,06-MAR-12,Juliio,,en,70.29.108.45,robert.fnukal@sympatico.ca,15164224,000000123758858,5,4,,5
346401,07-MAR-12,06-MAR-12,Mildred,,fr,70.26.188.234,donchiasson@bell.net,15156986,000000123752494,5,5,rien.........,5
346402,07-MAR-12,06-MAR-12,Kevin,,fr,70.55.135.227,marren3@sympatico.ca,15161706,000000123738222,4,5,"le temps d attente plus court entre les services; telephone, internet et television car je devais attendre d avoir un prepose pour chacun de ces services",4
346403,07-MAR-12,06-MAR-12,Edward,,en,184.144.34.185,paul133@sympatico.ca,15163222,000000123755420,5,5,,4
346404,07-MAR-12,06-MAR-12,Sana,,fr,64.229.48.128,dcote2011@bell.net,15156556,000000123746975,5,4,rien,4
346405,07-MAR-12,06-MAR-12,Houcem,,fr,70.26.242.223,gjgrenier@sympatico.ca,15158268,000000123738558,5,5,,5
346406,07-MAR-12,06-MAR-12,Elmer,,en,184.148.128.29,rickvw@sympatico.ca,15164106,000000123753908,1,1,"Were supposed to upgrade service from 2mbs to 6mbs. Instead, it was downgraded to 1mbs",1
346407,07-MAR-12,06-MAR-12,Catherine,,en,74.15.62.116,paul.conway@sympatico.ca,15163206,000000123739003,5,5,"I doubt there was anything Catherine could have done better.  She was very competent, pleasant and patient. She was a joy to work with.",5
346408,07-MAR-12,06-MAR-12,Joy,,en,70.30.50.4,jfriesen6@bell.net,15159540,000000123740242,3,4,,2
346409,07-MAR-12,06-MAR-12,William,,en,50.100.69.246,lewego@bell.net,15160816,000000123757362,5,5,Nothing that I can think of at this time.,5
346410,07-MAR-12,06-MAR-12,Daniel,,en,184.147.114.142,brayne@sympatico.ca,15155056,000000123737337,5,5,,4
346411,07-MAR-12,06-MAR-12,John,,en,65.93.104.50,adstorey@bell.net,15153780,000000123741784,3,4,speech without an accent--difficult to understand,4
346412,07-MAR-12,06-MAR-12,Edgar,,en,74.15.94.130,lojack105@sympatico.ca,15161004,000000123752263,5,5,,5
346413,07-MAR-12,06-MAR-12,Walter,,en,70.26.100.35,j.pallin@sympatico.ca,15159012,000000123756797,3,4,"This call was to fix a problem that was initiated on the previous day when I had security installed but it messed up my new computer, so this call shouldnt have been reqrd if done correct initially",4
346414,07-MAR-12,06-MAR-12,Samia,,fr,64.229.210.206,leclercj@sympatico.ca,15160744,000000123754620,2,2,,2
346415,07-MAR-12,06-MAR-12,Moises,,en,76.64.102.211,jvc-camp@sympatico.ca,15160066,000000123757724,4,4,The problem was in fact caused by Bell due to a perception of hacking. No attempt was made to contact and advise of a problem the accounts were just shut down this is not a way to treat a customer,3
346416,07-MAR-12,06-MAR-12,Gustavo,,en,174.92.109.145,jpandlucy@sympatico.ca,15159910,000000123747262,1,1,Ensure that ALL the viruses were removed from my computer before ending support.,3
346417,07-MAR-12,02-MAR-12,Med Amine,,fr,184.148.249.191,ginettegiroux@sympatico.ca,15117816,000000123660866,4,5,,4
346418,07-MAR-12,06-MAR-12,Andrea,,en,67.70.86.65,BassRocky@bell.net,15153356,000000123738219,5,5,Less waiting time to get an operator. ,5
346419,07-MAR-12,06-MAR-12,Sandra,,en,74.15.241.84,judith.green@sympatico.ca,15159998,000000123746705,5,5,"Again, what can I say.  I couldn't believe the quality of service that Sandra provided and Bell is fortunate to have her as an employee.  Number 4 below is answered ""Definitely"", again based on the sole fact that you would be talking to Sandra if you called.",5
346420,07-MAR-12,01-MAR-12,Sarra,,fr,70.52.75.191,Mariodulude59@sympatico.ca,15100184,000000123641311,4,4,,5
346421,07-MAR-12,06-MAR-12,Mansouri,,fr,65.92.213.184,joce38@sympatico.ca,15159714,000000123752875,5,5,Tout a été fait merci,5
346422,07-MAR-12,06-MAR-12,Cherine,,fr,67.68.248.188,nicole_mailloux@sympatico.ca,15162778,000000123745394,4,5,,4
346423,07-MAR-12,06-MAR-12,Ashley,,en,67.68.48.183,lumancinelli@bell.net,15161156,000000123741398,5,5,nothing for now it was already done excellent.,5
346424,07-MAR-12,06-MAR-12,Viency,,en,76.67.20.234,barlew2@sympatico.ca,15154584,000000123745117,4,4,"advise seniors of the best rates possible,as this is one thing we can fill in time with during the winters,",4
346425,07-MAR-12,06-MAR-12,Cindy,,en,67.70.128.88,marles@bell.net,15161692,000000123748442,4,3,"Taken my complaint re unsatisfactory visit from Bell rep. seriously. THAT rep.was clumsy,did not listen & did not complete the job.
The second part of my call was dealt with with courtesy.
",
346426,07-MAR-12,06-MAR-12,Alisia,,en,174.95.208.183,marlenebuckley@sympatico.ca,15161688,000000123742715,5,5,Nothing. My question was answered immediately and thoroughly explained.,5
346427,07-MAR-12,06-MAR-12,Pascal,,en,74.14.0.28,f.mccrea@sympatico.ca,15157609,000000123747024,5,5,"The only discouraging part was waiting 15 minutes to get through but once I reached a customer service rep. my problem was solved immediately and he was most patient,helpful and funny.",5
346428,07-MAR-12,06-MAR-12,Martin,,en,70.50.113.13,fmsears@sympatico.ca,15157786,000000123749968,4,3,"Everything with Martin was fine as we found out that my problem was with workers on the streets that had a disruption with internet lines at a box or something. But I had no warning that my internet was guing to be down,and I was not very happy about that.",3
346429,07-MAR-12,06-MAR-12,Rene Jose,,en,174.89.31.112,vintagemaker@sympatico.ca,15166326,000000123750075,5,4,"I did not realize I had a windows live e-mail account. It is too confusing for me and I would like to get rid of it and just keep my Microsoft Outlook e-mail account. Hopefully you will resolve this for me.
Thank you, Lyon Barnum",4
346430,07-MAR-12,06-MAR-12,Mohammed Zaid,,en,216.209.110.120,palmer-stephen@bell.net,15163070,000000123736071,3,4,Take positive action on the problem rather than trying to have the customer solve it themselves,3
346431,07-MAR-12,06-MAR-12,Kanchumarthi,,en,216.209.110.120,palmer-stephen@bell.net,15163072,000000123746072,2,4,"I had to insist that corrective measures be taken to solve a problem created by the fix applied for the first problem. I had to ask to speak to a manager before ,surprise ,your rep found a solution",2
346432,07-MAR-12,04-MAR-12,Robert,,en,174.88.6.175,k.d.behr@sympatico.ca,15139818,000000123696125,1,1,let people know what the problem is. How long it will be before the problem is resolved After three calls I was given a temp password to get into my email. It is great that bell sent new passwords  but what good are they if the problem is I can't get into my email.,2
346433,07-MAR-12,06-MAR-12,Caroline,,fr,184.144.193.178,hamelinfish@sympatico.ca,15158534,000000123735668,5,5,Rien,5
346434,07-MAR-12,04-MAR-12,Haythem,,fr,70.29.158.65,lynda_bolduc@sympatico.ca,15140432,000000123699412,4,4,,4
346435,07-MAR-12,04-MAR-12,Shashank,,en,76.64.140.52,morland.cathy@sympatico.ca,15141152,000000123704644,5,5,,5
346436,07-MAR-12,06-MAR-12,P Senthil,,en,76.65.131.251,marianne.di@sympatico.ca,15161548,000000123755340,4,3,not send me an e-mail with the wrong information to start with.,4
346437,07-MAR-12,06-MAR-12,Uzair,,en,65.92.79.126,dsmith9@sympatico.ca,15157098,000000123735772,4,4,,4
346969,06-MAR-12,05-MAR-12,Ali,,fr,70.52.101.37,miska@bell.net,15150140,000000123725544,3,4,arreté de toujours nous vendre des service et de faire des sondages a chaque fois quel'on vousappel,2
346970,06-MAR-12,05-MAR-12,Kota,,en,65.93.100.179,yenta.g@sympatico.ca,15153182,000000123725082,4,4,nothing,5
346971,06-MAR-12,01-MAR-12,Mouna,,fr,70.49.77.29,rayreggie@sympatico.ca,15110428,000000123633390,3,4,Me passer un expert dès le début de mon appel.,4
346972,06-MAR-12,04-MAR-12,Brahim,,fr,70.48.110.150,yves.sanche-2@bell.net,15143636,000000123706071,4,1,"c'etais un probleme surement facile a regler...il a fait son possible...il a verifier mon internet,tout allait bien...il m'a conseiller de voir un tecnicien...je vais attendre que un de mes copain revienne de voyage et on va le regler par telephone et je ne depenserai pas de l'argent inutilement...vos tecnicien ont pas tous la meme competence",3
346973,06-MAR-12,05-MAR-12,Roy,,en,70.53.42.190,rnstern@sympatico.ca,15151466,000000123726638,4,4,Trying to access info on web site was extremely frustrating. I had to call in.  The rep was very helpful thereafter.,3
346974,06-MAR-12,25-FEB-12,Edgar,,en,184.145.83.60,sharonlott@sympatico.ca,15053876,000000123532501,1,1,Every time I call when my internet is not working I am told I need a new modum.  It seems your help desk does not really know what they are doing so suggest the same solution everytime.  The last time I had internet problems I was told I needed a new modum.  When I got the new one and set it up the internet still did not work.  It was not a modum problem.  Your internet service is terrible and I will soon be cancelling my service with Bell.,1
346975,06-MAR-12,05-MAR-12,Mehdi,,fr,174.95.114.18,yvon.bernique@sympatico.ca,15153236,000000123721538,4,4,,5
346976,07-MAR-12,01-MAR-12,Mohamed Amine,,fr,204.19.151.8,fontaine-jerome1@sympatico.ca,15104314,000000123650181,4,3,,2
346977,07-MAR-12,06-MAR-12,Jose,,en,70.26.51.213,glensim@sympatico.ca,15158284,000000123759264,5,5,,5
346978,07-MAR-12,06-MAR-12,Srinivasan,,en,64.231.80.234,chris223@sympatico.ca,15155744,000000123735731,4,4,na,4
346979,07-MAR-12,06-MAR-12,Kay,,en,70.30.126.94,paul.golden@bell.net,15163210,000000123757430,5,5,"when adding the charge for the additional 40G (5 bucks), have the ability then to issue a credit on the account, and also mitigate any further related charges.  This has nothing to do with the rep taking the call - as she was very helpful.",5
346980,07-MAR-12,06-MAR-12,Luis,,en,74.14.47.121,mcleod7cs@sympatico.ca,15161960,000000123756704,4,3,"The representative was excellent. The problem was disconcerting. For a reason that apparently cannot be explained, our broadband usage jumped alarmingly yesterday. (We received two emails from Bell informing us of the fact.) Your representative took control of my computer and told me it was mathematically impossible for my computer to  use so much capacity in such a short period of time. This is extremely disconcerting. I had gone to no unusual site and had done nothing out of the ordinary. We shall now have to contact Bell to sort out the billing. The rep said one possibility for the problem was that the bandwidth meter had malfunctioned. That does not inspire confidence. I ran a full system scan after the call with the rep and everything was fine. My concern is that this problem will happen again. I feel my connection has been compromised.",2
346981,07-MAR-12,06-MAR-12,Dashrathan,,en,76.64.150.217,loism.forth@sympatico.ca,15161002,000000123738212,3,,"This was my Daughter doing things for me as I do not understand all the things on c.P. I did not understand why all of a sudden I start to receive being told I'm just about out of GB. on my time. That has never happened to me before as I was told our machine had lots of room as I do not use to full extent. Also why now am I on wireless, as this modem was not suppose to be . We also do not appreciate being asked to pay more money just to increase time used on this computer, as I had stated by repair that we had lots of time.Hopefully I can help clear my end of things so there will be no need for you to send more messages. Thank you  Lois Forth",4
346982,07-MAR-12,06-MAR-12,Aidin,,en,174.92.72.8,mary-david.wells@sympatico.ca,15161778,000000123753996,3,1,"On a previous conversation on the phone with another representative on January 26th, we were offered $5 dollar discount. (Bell had called us)no contract was mentioned.We learned when we spoke with Aiden that we had agreed to a contract.....this is false. Bell is taking advantage of us as seniors.We are considering switching carriers due to the undue high cost of all your services...too bad as we have been bell customers for 50 some years. Change is difficult but what you are offering is highway robbery and then binding persons in a telephone contract. Shame on you

Sincerly Mary and Dave Wells 
             ",1
346983,07-MAR-12,06-MAR-12,Sabrine,,fr,184.151.114.174,assuranceouellette@bell.net,15154386,000000123741608,4,4,,4
346984,07-MAR-12,06-MAR-12,Jordan,,en,69.158.19.67,sinlop@sympatico.ca,15165084,000000123752209,4,3,,4
346985,07-MAR-12,06-MAR-12,Hector,,en,69.158.70.155,vic.johnson@sympatico.ca,15166298,000000123740502,5,5,,5
346986,07-MAR-12,06-MAR-12,Luis,,en,184.147.168.117,patricia.gray@sympatico.ca,15163178,000000123752571,5,5,,4
346987,07-MAR-12,06-MAR-12,Pedro,,en,67.71.142.76,pa.barrett@sympatico.ca,15163046,000000123744957,4,3,"Following discussion about Bell's 2.1 megs versus Rogers 18 megs, Iwas transferred to billing office to discuss Bell's rate.  I was put on hold and eventually had to hang up. Will call back. ",4
346988,07-MAR-12,06-MAR-12,Aleem,,en,67.68.33.23,t.ledden@sympatico.ca,15165652,000000123750284,5,5,Don't change anything!,5
346989,08-MAR-12,07-MAR-12,Med Waheb,,fr,70.30.254.208,kdamarsing@sympatico.ca,15173654,000000123764757,2,2,"Se faire répondre, quand on a un réseau wi-fi sans fil de rester à côté de la borne pour que la connexion reste stable, ça donne le goût de passer à Vidéotron ou Rogers.",3
346990,08-MAR-12,07-MAR-12,Jean-Gardy,,en,184.146.80.208,choymayet@sympatico.ca,15169132,000000123773281,1,1,"long long call waiting period,before reaching customer service/tech asst",3
346991,08-MAR-12,07-MAR-12,Mohammed,,en,70.26.41.220,derrill@sympatico.ca,15170018,000000123781185,1,1,"Bell has a software problem with my on-line billing. The technician using rc.bell, saw the problem and said he would investigate it and call back in about 1 hour. I never heard from him nor received ant e-mail.",2
346992,08-MAR-12,15-FEB-12,Brett,,en,69.159.11.152,milnek@sympatico.ca,14933600,000000123295671,5,5,,5
346993,08-MAR-12,27-JAN-12,Hechmi,,fr,76.65.136.176,goujulet@bell.net,14761142,000000122876989,5,5,"rien de plus, ce n'étais pas un cas urgent, il a été trés bien processé.",5
346994,08-MAR-12,06-MAR-12,Mamta Tank,,en,174.95.150.48,krobinson@bell.net,15160468,000000123740593,4,4,,4
346995,08-MAR-12,07-MAR-12,Mohamed,,fr,70.29.199.145,karijov@sympatico.ca,15173584,000000123785926,2,2,,3
346996,08-MAR-12,07-MAR-12,Mahesh,,en,69.77.176.198,w-morreau@sympatico.ca,15179732,000000123785457,5,5,nothing,5
346997,08-MAR-12,23-FEB-12,Adam,,en,70.49.15.18,russell.peebles@bell.net,15029358,000000123485905,3,4,,3
347465,08-MAR-12,07-MAR-12,Sooraj,,en,99.242.196.224,dltb@bell.net,15170186,000000123767062,1,4,It was a very easy & quick fix that I could have done myself with a little guidance from the rep. Instead I was stuck on the phone for almost an hour. He thought I wanted paperless Bell stmts so I have no idea why he needed to take control of my system. I did not want to switch to pprless stmts. I am so fed up with your offshore reps not understanding what I need and wasting an incredible amount of my time.,1
347466,08-MAR-12,01-MAR-12,Mahesh,,en,174.93.91.87,darrell4d@sympatico.ca,15103012,000000123642040,5,5,,1
347467,08-MAR-12,06-MAR-12,Nedra,,fr,76.68.197.180,marie.jeanine@sympatico.ca,15161562,000000123735957,5,5,,5
347468,08-MAR-12,07-MAR-12,Minh-Trang,,fr,174.93.245.27,yasmin@sympatico.ca,15180000,000000123771108,4,4,baisser le prix...du service.,5
347469,08-MAR-12,07-MAR-12,Ayoub,,fr,70.29.233.89,jean.dorval2@sympatico.ca,15172642,000000123775583,5,5,,5
347470,08-MAR-12,07-MAR-12,Karla,,en,70.29.126.214,sandstrong@bell.net,15178096,000000123781583,3,3,am caught in a recurring screen asking me to check into my Live Mail account and will have to call again and spend time getting it resolved,3
347471,08-MAR-12,07-MAR-12,Nejmeddine,,fr,174.95.233.16,gagnondiane01@sympatico.ca,15171186,000000123766565,1,3,le personnel ne parle pas bien le Français. Ils ne nous écoutent pas. on doit répéter plusieurs fois avant de se faire comprendre. On a l'impression de se faire affaire à un débutant qui ne connait rien.,
347472,08-MAR-12,07-MAR-12,Alexandra,,en,184.147.39.200,done07@sympatico.ca,15170272,000000123784707,5,5,nothing,5
347473,08-MAR-12,07-MAR-12,Slah,,fr,69.156.120.96,soljeanbaril@sympatico.ca,15178552,000000123776848,3,4,"Il y a encore cetain sujets ou je me pose encore des questions, comme les postes local etc... 

",4
347474,08-MAR-12,07-MAR-12,Cindy,,fr,174.89.229.163,lespelo@sympatico.ca,15174242,000000123762994,3,3,M'affirmer que ma consommation de Go ne pouvait pas être relié à mon compte puisque ma moyenne d'utilisation est de 25 Go par mois de longue date...impossible de passer de .8 par jour à 8 par jour...,3
347475,08-MAR-12,07-MAR-12,Nas,,en,65.94.204.244,bill.houghton@sympatico.ca,15168352,000000123773248,5,5,,4
347476,08-MAR-12,07-MAR-12,Julio,,en,64.229.41.93,chustadt@bell.net,15169192,000000123766227,5,5,,5
347477,08-MAR-12,07-MAR-12,Martin,,en,70.51.221.169,mistytrails@sympatico.ca,15175760,000000123785420,3,,provide better spoken English,2
347478,08-MAR-12,07-MAR-12,Elmer,,en,184.145.51.89,ruthnesbitt@sympatico.ca,15177868,000000123767412,4,4,,4
347479,08-MAR-12,07-MAR-12,Luis,,en,65.95.130.63,daverob@sympatico.ca,15169738,000000123777564,5,5,No problem with the service. I called to see how to activate Advanced Security or whatever to my computer. It downloaded but didn't activate. I learned that this service doesn't work on a Mac. Then I realized I'd been paying $4.95/mo for years for the predecessor to this service. Please tell me if I was paying for a service that never did work on a Mac  without being told this. I hope to get a direct reply to this inquiry.,4
347480,08-MAR-12,07-MAR-12,Kaouther,,fr,184.144.176.105,gilles.charbonneau2@sympatico.ca,15171404,000000123774311,5,5,,3
347481,08-MAR-12,06-MAR-12,William,,en,206.177.43.69,snowak@sympatico.ca,15165174,000000123757782,3,3,"I waited on the lne for 19 minutes to get through to a represenattive. This shows that you are under-staffed, have poor or questionable software/hardware.  Does nayone look at Call center stats to see # of calls in queue, hold time, # of dropped calls, etc.",3
347482,08-MAR-12,07-MAR-12,Valerie,,fr,70.26.187.92,andre.tagpower@bell.net,15167710,000000123767998,5,5,"Panne de serveur, ça arrive !",5
347483,08-MAR-12,07-MAR-12,Kaouther,,fr,76.65.129.100,clauca@bell.net,15169240,000000123775926,5,5,,5
347484,08-MAR-12,07-MAR-12,Zishan,,en,216.208.194.130,richardbwebber@sympatico.ca,15177422,000000123771231,4,4,"Tech problem was efficiently resolved. Agent said he would email details of a special promotion for ""performance"" hi speed (50% discount for 6 months?)but he never followed up?",4
347485,08-MAR-12,07-MAR-12,Patricia,,en,76.64.206.33,coreyboon@bell.net,15169386,000000123765094,5,5,Patricia was exceptional and patient. She accomodated my hearing problem by being concise and deliberate in her speach. Thank you Patricia.,5
347486,08-MAR-12,07-MAR-12,Khalil,,fr,65.94.10.30,armando39@sympatico.ca,15167942,000000123760730,4,4,,5
347487,08-MAR-12,08-MAR-12,Mohamed Ali,,fr,184.145.215.55,alexvirgie@bell.net,15167578,000000123785951,5,4,"Ma récente experience a ete parfaite.
Je ne vois pas ce qu'il aurait pu faire de plus.
Je tiens a souligner la gentillesse et 
la patience de la personne concernée.",5
347488,08-MAR-12,07-MAR-12,Temsu,,en,184.146.158.143,jazywoman@bell.net,15172544,000000123762114,5,5,,5
347489,08-MAR-12,07-MAR-12,Khaled,,fr,184.144.168.41,desrochesp@sympatico.ca,15170024,000000123770991,5,5,Ne pas avoir de panne de votre système de facturation (Sympatico)...,4
347490,08-MAR-12,07-MAR-12,Edward,,en,70.48.59.185,deb.medd1@sympatico.ca,15169866,000000123780796,5,5,,4
347491,08-MAR-12,01-MAR-12,Patricia,,en,70.50.89.85,jamesjane@bell.net,15105768,000000123651510,5,5,Thank you so much for your persistance in trying to correct our problem. As elders we are not the most savvy in tne world when comes to understanding the ins and outs of technical services. So thanks again for getting us on the right track. Jim and Jane evans,5
347492,08-MAR-12,07-MAR-12,Shakeel,,en,76.67.120.39,dangaisin@sympatico.ca,15169608,000000123770332,5,5,,5
347493,08-MAR-12,07-MAR-12,Jamila,,fr,174.93.226.192,ddulong@sympatico.ca,15169856,000000123767473,1,1,"Le problème fait suite à un message reçu de Bell me demandant d'activer les services de sécurité ajoutés à mon forfait. Le problème est que j'ai déjà un anti-virus sur mon ordinateur et que le téléchargement a causé une panne de mon ordinateur que je dois maintenant faire réparer. J'aurais souhaité dans un premier temps que le message reçu de Bell soit un peu plus clair et qu'il mentionne que c'était un anti-virus (nous ne sommes pas tous des techniciens en informatique). quant à la préposée même si elle ne pouvait pas faire grand chose pour moi, elle était impatiente et absolument pas empathique. 
Diane Dulong (conjointe de Michel Hogue)",5
347494,08-MAR-12,07-MAR-12,Uzair,,en,174.92.109.94,ann.mcgeown@sympatico.ca,15167816,000000123770085,4,3,,4
347495,08-MAR-12,06-MAR-12,Tyler,,en,184.146.160.4,jesaws@bell.net,15159502,000000123754589,1,1,Be truthful,1
347496,08-MAR-12,24-FEB-12,Chantal,,en,74.14.197.113,corey.cholette@sympatico.ca,15034366,000000123494727,4,4,,3
347497,08-MAR-12,07-MAR-12,Siobhan,,en,76.68.135.20,givertz@sympatico.ca,15171476,000000123763150,5,3,"Siobhan was very helpful. I should have known that since my email is gmail, no one at Bell could help me.",4
347498,08-MAR-12,07-MAR-12,Slah,,fr,70.52.96.79,d.rioux@bell.net,15169528,000000123775150,5,5,,5
347499,08-MAR-12,07-MAR-12,Allan,,en,174.91.88.104,tsilva@bell.net,15179442,000000123778588,5,4,,5
347500,08-MAR-12,07-MAR-12,Karthika,,en,204.101.237.139,tcartmell@sympatico.ca,15179079,000000123776959,4,4,,5
347949,09-MAR-12,08-MAR-12,Lorrey,,fr,74.14.39.223,mcarbonneau@sympatico.ca,15187552,000000123786406,5,5,Rien de mieux,5
347950,09-MAR-12,08-MAR-12,Domnic Francis,,en,76.67.21.165,jim.boisvert@sympatico.ca,15185286,000000123799762,5,5,Nothing! Quite Satisfied,5
347951,09-MAR-12,08-MAR-12,Silumula Swathi,,en,65.95.162.197,wtherriault@bell.net,15191884,000000123786022,2,1,"I should have been told from the onset of the call that YOUR E-MAIL SERVICE WAS OUT and that you were working to get the situation resolved as soon as possible.

I thought that there was a problem with my computer and the connection to your service.

Consequently, unnecessary changes were made to my e-mail program (e.g. changing my password when the same was not required).

Also, your agent appeared to have difficulty in carrying out this basic procedure.",2
347952,09-MAR-12,08-MAR-12,Srinivasan,,en,74.14.16.254,etapozsgay1@sympatico.ca,15183522,000000123787550,5,5,It was perfect!!,5
347953,09-MAR-12,08-MAR-12,Meher,,fr,174.92.159.38,concerto@sympatico.ca,15182336,000000123786580,4,4,,3
347954,09-MAR-12,08-MAR-12,Taoufik,,fr,70.52.75.151,apvaillancourt@sympatico.ca,15181010,000000123795262,5,4,,4
347955,09-MAR-12,08-MAR-12,Murali,,en,76.65.6.144,lakeshine@sympatico.ca,15186368,000000123796288,5,4,,
347956,09-MAR-12,08-MAR-12,Mohamed Abdelkader,,fr,174.88.116.74,mireillelapierre@bell.net,15187898,000000123786332,4,1,"votre employer na pas regler mon propleme mais  je suis parvenu a LE REGLER MOI MEME.  il a essayer .
",3
347957,09-MAR-12,08-MAR-12,Alexander,,en,70.26.47.10,mcphersonim@bell.net,15187588,000000123799069,5,5,"not had an ""outage""!!!",5
347958,09-MAR-12,07-MAR-12,Samia,,fr,74.15.143.75,pol.stgelais@sympatico.ca,15176986,000000123763391,4,4,,4
347959,09-MAR-12,08-MAR-12,Bernard,,en,65.92.191.189,l.abrams@sympatico.ca,15186280,000000123789429,2,3,"Very difficult to understand your rep.
I felt it took too long to resolve the problem.
Was to restore my old password which was never done.",3
347960,09-MAR-12,08-MAR-12,Franssesca,,en,76.68.172.41,joehenriques@sympatico.ca,15185506,000000123782462,5,5,,5
347961,09-MAR-12,09-MAR-12,Ramzi,,fr,174.92.167.87,mhebert@bell.net,15187704,000000123802073,3,1,Pouvoir parler à un niveau 2 rapidement,3
347962,09-MAR-12,08-MAR-12,Pavan,,en,174.93.10.195,jasmall_4@sympatico.ca,15184994,000000123793777,5,5,,5
347963,09-MAR-12,08-MAR-12,Marouen,,fr,70.51.145.197,mtremblayr@bell.net,15188180,000000123791913,3,,"plus explique ce que votre technicien fait pour régler le problèmes , explique ce qu'il a fait pour régler le problèmes. ",3
347964,09-MAR-12,08-MAR-12,Gopinath,,en,184.148.60.42,manmani@bell.net,15187172,000000123796459,5,5,keep on going,5
347965,09-MAR-12,08-MAR-12,Zulfiquar,,en,70.26.126.5,avfalcone@sympatico.ca,15181126,000000123792488,4,4,nothing else,5
347966,09-MAR-12,07-MAR-12,Mohamed,,fr,70.55.101.19,lise.berthiaume6@sympatico.ca,15174390,000000123783140,4,4,,4
347967,09-MAR-12,05-MAR-12,Preety,,en,184.148.114.54,stephanie.macgregor@sympatico.ca,15152286,000000123713588,5,4,"On "" Hold "" for too long. Not being informed re change
in my billing cost. you have my email address, so there
really is no reason not to inform me.",4
347968,09-MAR-12,08-MAR-12,Irving,,en,70.48.10.42,robert.nugent@sympatico.ca,15189648,000000123791365,5,5,,5
347969,09-MAR-12,08-MAR-12,Paola,,en,174.89.43.141,dorothywhiteside@sympatico.ca,15183130,000000123781304,1,1,Communication skills,2
347970,09-MAR-12,07-MAR-12,Megan,,en,70.49.242.35,murphys12@bell.net,15176072,000000123762964,5,5,"MY CONCERNS WERE ALL ADDRESSED TO MY SATISFACTION.I AM NOT TOO SAVVY ON COMP.USAGE.MEGAN WAS VERY HELPFUL AND PLEASANT TO DEAL WITH.
THANJ YOU MEGAN.",5
347971,09-MAR-12,08-MAR-12,Wajih,,fr,69.159.180.52,martynesavard@bell.net,15187426,000000123792512,5,5,"le service est excellent,la cordialité aussi agréable que celle ci est très rare aujourd'hui,félicitation!!",5
347972,06-MAR-12,04-MAR-12,Karina,,en,174.94.3.228,marlene.glauser@bell.net,15140696,000000123700251,4,4,prmptness. there was a time delay since all your agents were busy.,4
347973,06-MAR-12,05-MAR-12,Med Heni,,fr,67.71.76.180,michelhebert.trapper@sympatico.ca,15150028,000000123713196,5,4,rien,5
347974,06-MAR-12,03-MAR-12,Ralph,,fr,70.30.149.85,jboubou@sympatico.ca,15129948,000000123684212,5,4,Je ne vois eien de plus pour le moment car tout a ete super avec votre technicien ,5
347975,07-MAR-12,06-MAR-12,Ibrahim,,fr,65.94.190.211,rvcampeau@sympatico.ca,15164552,000000123738712,5,5,"Me donner un mois gratuit ????? petite farce pour vous ce matin ;-)
Bonne journée !",5
347976,07-MAR-12,02-MAR-12,Karen,,en,64.231.213.102,wjdoucette@bell.net,15125536,000000123674706,1,1,SPEAK ENGLISH BETTER,1
347977,07-MAR-12,06-MAR-12,Sami,,fr,70.30.217.65,jeeceesav@sympatico.ca,15159420,000000123741393,5,5,"La seule ombre au tableau, c'est que j'avais beaucoup de difficulté a saisir
à cause de son accent",4
347978,07-MAR-12,06-MAR-12,Heithem,,fr,184.151.114.6,danyfaucher@sympatico.ca,15156366,000000123758291,4,4,,5
347979,07-MAR-12,06-MAR-12,Aswathy,,en,70.53.106.78,bradsachs@sympatico.ca,15155042,000000123749849,5,5,"The woman who helped me knew exactly what the issue was, and corrected it VERY quickly. It was actually the quickest help I have received from Blee...ever!! Thank-you. I am very satisfied. ",5
347980,07-MAR-12,06-MAR-12,Kris,,en,174.89.110.160,karensita@sympatico.ca,15160162,000000123752718,3,4,How about a selection menu for fluent english (without heavy accent) speaking bell reps. My rep yesterday knew what he was talking about but it was very challenging navigating his direction through his heavy accent and east european way of directing others. I pretty much found my way - but i could understand how others could become frustrated with cultural differences. ,3
347981,07-MAR-12,05-MAR-12,Will,,en,174.88.170.210,ptip@sympatico.ca,15151046,000000123713755,5,3,"The technician was very helpful but the problem was not resolved because I did not have the cable that was required.   Once I found the correct cable and called back later in the day, the 2nd technician was able to help me resolve the problem.  The first technician suggested  I call back once the cable was found in order to resolve the problem, so once again, he was most helpful.",5
347982,07-MAR-12,06-MAR-12,Oscar,,en,76.64.152.108,craigster_41@bell.net,15156086,000000123759221,3,3,Had a quite difficult time hearing him as the line sounded like had lots of static.,3
347983,07-MAR-12,01-MAR-12,Salvador,,en,70.40.165.13,3mmm@sympatico.ca,15099972,000000123651920,1,1,better information,2
347984,10-MAR-12,09-MAR-12,Eric,,en,184.144.66.182,vasso23@sympatico.ca,15204232,000000123806822,5,5,,5
347985,10-MAR-12,03-MAR-12,Richard,,en,70.26.145.236,jksavidge@sympatico.ca,15130204,000000123678911,5,3,It hasn't resolved the problem completely - it would have been nice to have a follow up to see if the problem was resolved - will be calling,5
347986,10-MAR-12,09-MAR-12,Sooraj,,en,70.27.66.226,reneecormier@bell.net,15202098,000000123803410,3,3,"Not pass me around to several people (Bombay Bell) doesn't work for us (language and distance barrier)

Internet speed is adjusted way too often and impacts the user greatly.",2
346438,06-MAR-12,05-MAR-12,Nejib,,fr,108.133.85.61,lorenzo.tremblay@sympatico.ca,15149154,000000123709368,5,5,"Pas nécessairement, tout a été correct.",5
346439,06-MAR-12,05-MAR-12,Wissem,,fr,65.93.3.151,fortier.lecuyer@sympatico.ca,15146726,000000123726197,5,5,,5
346440,07-MAR-12,06-MAR-12,Perumalla,,en,70.49.1.112,bbanks000@sympatico.ca,15154628,000000123748092,3,3,"When an agent gives you a guaranteed  package price during a previous conversation, and you have a confirmation number, the new agent you are talking with should honour the previous offer,not just get close to the previous package offer.  Thanks",3
346441,07-MAR-12,06-MAR-12,Ayesha,,en,65.95.124.125,patricia.rudd@sympatico.ca,15163182,000000123753660,4,1,"I  called  about  a  Bell  virus  check  I  had  done  and  two  were  on  the  log. Virus  check  was  done  with  me  online  with  Bell, but I  still  have  the  two  afterwards  I  was  calling  about..  What  should  I  do  about  it? Should  I  call  Bell technican  again?  How  serious  is  this  to  my  computer?",5
346442,07-MAR-12,06-MAR-12,Mamta Tank,,en,174.93.166.39,matt.lozza@sympatico.ca,15161864,000000123737386,4,3,,4
346443,07-MAR-12,05-MAR-12,Med Waheb,,fr,174.93.30.136,simone.rouard@sympatico.ca,15152094,000000123713998,5,4,"Rien d'autre, c'était parfait. Merci",5
346444,07-MAR-12,05-MAR-12,Reuben,,en,174.94.95.105,larry.lambert@sympatico.ca,15148842,000000123710636,4,4,The techinician did her part it is a modem problem which was resolved after a few hours of cycle testing.,4
346445,07-MAR-12,06-MAR-12,Kaouther,,fr,69.159.160.125,claudeldionne@sympatico.ca,15155882,000000123737405,4,4,,5
346446,07-MAR-12,06-MAR-12,Mohammed Zaid,,en,70.27.239.120,r.liberman@sympatico.ca,15163736,000000123736557,5,5,,5
346447,07-MAR-12,05-MAR-12,Jose,,en,216.191.44.99,kmullen_15@sympatico.ca,15148702,000000123709367,4,4,Less wait time in the cue - but it really wasn't bad ,5
346448,07-MAR-12,27-FEB-12,Kathy,,en,184.144.20.83,jamesbedard@bell.net,15067580,000000123552170,1,1,not lied about whhat channels i would be getting!!!!Always problems with bell..every month!!!,1
346449,07-MAR-12,06-MAR-12,Faqria,,en,70.53.72.61,da_hunt@sympatico.ca,15156224,000000123751996,5,5,from this experience nothing,5
346450,07-MAR-12,06-MAR-12,Omar,,en,174.89.108.33,adonnet@sympatico.ca,15153758,000000123747223,5,5,kept the appointment!,5
346451,07-MAR-12,06-MAR-12,Pavan,,en,74.15.94.33,rlawley@bell.net,15164158,000000123741382,5,5,"Nothing could be done better for the assistance given by Pavan, he was very knowledgeable, understanding and cordial throughout the process of correcting our problem. The problem would not have existed if your customer service representative had given us full information at the time that we requested a cost saving change in our Internet program - we had Fib 6 which included Bell Internet Security, we were using less than 10% of the GB allowed and chose to go to a lower plan but were not informed that the Bell Internet Security was not part of the new plan. Our first indication of this when we got notification on our computors that we no longer had security and virus protection. What a rude awakening, something that should have been told to us when we were looking at making changes to our Internet plan with Bell.",4
346452,07-MAR-12,06-MAR-12,Florence,,en,74.14.221.21,pmcruiser@sympatico.ca,15163560,000000123753532,3,3,Your automative voice answering service does not work with someone like me who is disabled in the larnex box.  Also not all of your clients have a coloured printer and we cannot run off any of your helpful hints or should I say read it because it is not in black ink.,4
346453,07-MAR-12,06-MAR-12,Luis,,en,184.147.195.212,jack.ouwendyk@sympatico.ca,15159074,000000123741301,3,2,fixed the problem,2
346454,07-MAR-12,06-MAR-12,Shaik Rameez,,en,184.147.195.212,jack.ouwendyk@sympatico.ca,15159076,000000123757096,5,4,,3
346455,07-MAR-12,06-MAR-12,Basker,,en,74.12.16.139,peter.dejong@sympatico.ca,15163360,000000123737854,3,3,,5
346456,07-MAR-12,06-MAR-12,Chaabane,,fr,76.65.79.20,gillesbeauchemin@bell.net,15158228,000000123739556,4,4,,4
346457,07-MAR-12,04-MAR-12,Ravi,,en,76.64.118.237,evaackermann@sympatico.ca,15138198,000000123697629,5,5,,5
346458,07-MAR-12,06-MAR-12,Dan,,en,184.145.97.210,aseaton@sympatico.ca,15154364,000000123759931,5,5,I can't think of anything.   It was a pleasure to speak with Dan and I really appreciated his pleasant manner and infinite patience with solving my problem.,5
346459,07-MAR-12,06-MAR-12,Reuben,,en,70.55.180.213,barbara.daley@sympatico.ca,15154566,000000123738860,4,4,Have an option for techincal support residential high speed users on your  automatic choices when we call 310 7873,4
346460,07-MAR-12,06-MAR-12,Andrea,,en,74.12.47.136,gilchrist172@sympatico.ca,15158212,000000123744892,3,4,Better attitude,4
346461,07-MAR-12,06-MAR-12,James,,en,65.95.20.241,grantpar@sympatico.ca,15158372,000000123741127,5,4,,4
346462,07-MAR-12,06-MAR-12,Abul Karam,,en,174.93.24.134,cidalia.andre@sympatico.ca,15155802,000000123747486,3,4,"could have not ignored my questions to why my account was blocked.  I even expressed that I had a recent x boyfriend who was nuerotic and that he might have been the person who might have been using my email.  Instead he ignored all my concerns, gave me no reason why my account was locked/blocked except password incorrect entry which is crap. then just kept ignoring my concerns",1
346463,07-MAR-12,06-MAR-12,Zouhair,,fr,184.147.255.82,roland.labarre@sympatico.ca,15164360,000000123741592,5,4,,5
346464,07-MAR-12,02-MAR-12,Chiheb,,fr,184.147.255.82,roland.labarre@sympatico.ca,15123438,000000123674684,5,5,,5
346465,07-MAR-12,02-MAR-12,Dawood,,en,69.159.12.248,tipio@sympatico.ca,15124970,000000123668085,5,5,"None
",5
346466,07-MAR-12,06-MAR-12,Vidya,,en,70.27.143.141,danye.duford@sympatico.ca,15156364,000000123756713,5,5,,5
346467,07-MAR-12,03-MAR-12,Klai,,fr,66.131.229.141,danielduchesne@sympatico.ca,15127916,000000123692268,4,4,,4
346468,07-MAR-12,06-MAR-12,Jorge Alberto,,en,70.49.24.60,sgamble@bell.net,15164918,000000123749552,5,5,couldn't have been better - he worked diligently and patiently - amazing individual.,5
346469,07-MAR-12,06-MAR-12,Emmanuel,,en,76.69.19.125,doug.moffatt@sympatico.ca,15157020,000000123759472,5,5,nothing everthing was done right,5
346470,07-MAR-12,06-MAR-12,Michelle,,en,184.147.211.156,adikih2@sympatico.ca,15153750,000000123744440,4,5,,5
346471,07-MAR-12,06-MAR-12,Tshering,,en,76.71.177.35,fred.slack@sympatico.ca,15157890,000000123736648,5,5,very well done,4
346472,07-MAR-12,05-MAR-12,Gopinath,,en,70.49.15.162,barry.michaud@sympatico.ca,15144548,000000123717720,5,5,,5
346473,08-MAR-12,04-MAR-12,Iris,,en,70.31.65.254,s-edge@sympatico.ca,15142310,000000123705925,5,5,"there was nothing the girl who helped me could of done better. She was just awesome. Very professional, helpful and answered all my question. You have an amazing employee working for you. ",5
346474,09-MAR-12,08-MAR-12,Sabrine,,fr,70.24.206.163,nicole.tremblay@bell.net,15188356,000000123785792,5,4,Sabrine s'est très bien occupée du problème que j'avais avec mon Outlook et tout fonctionne aujourd'hui comme elle me l'avait dit. Un gros merci!,5
346998,08-MAR-12,20-JAN-12,Noureddine,,fr,76.71.125.65,sylvie.bourgault@sympatico.ca,14685856,000000122712635,5,5,rien,5
346999,08-MAR-12,07-MAR-12,Jamel,,fr,174.93.127.118,ahamiham@bell.net,15167424,000000123783760,5,5,,5
347000,08-MAR-12,07-MAR-12,Tera,,en,69.156.58.214,lkoury@sympatico.ca,15174436,000000123772170,5,4,"Why does Bell wait until the customer complains before they do anything. Bell should be out promoting Bell to try to attract new clients and to keep the loyal ones,",4
347001,08-MAR-12,07-MAR-12,Alex,,en,207.164.79.14,true_north@sympatico.ca,15179434,000000123768052,1,,"I had difficulty understanding what your representative was saying. I'm not sure she understood my problem. I don't know if the issue is resolved. I'm worried I may have to call again,",2
347002,08-MAR-12,07-MAR-12,Alex,,en,174.95.201.199,bruce.erskine@sympatico.ca,15168612,000000123780296,3,,"Rep could speak more understandable English, could have a greater knowledge of Cdn geography,and have better access to clienfiles and past information. Please hire people living in Canada.  Also, how can one answer Bell survey when your Sympatico service blocks your email and marks it a suspicious? ",2
347003,08-MAR-12,07-MAR-12,Mouna,,fr,174.92.231.143,andrele.blanc@sympatico.ca,15167742,000000123771452,3,1,"de la dificulter a recevoir mes messages via (OUTLOCK EXPRES). j'AURAIS AIMER QUE BELL  FAIT LES CORRECTIONS A DISTENCE.l'AGENT DE BELL ME DIS QUE C'EST MON ORDI QUI FAIT DÉFAULT.pOURTANT JE L'ES FAIT VÉRIFIER, ET ON ME CONFIRME QUE MON ORDI VA BIEN.",3
347004,08-MAR-12,07-MAR-12,Vidya,,en,64.231.14.132,bhog@bell.net,15168336,000000123784837,5,4,,4
347005,08-MAR-12,07-MAR-12,Hamdi,,fr,50.100.106.158,rej.courchesne@sympatico.ca,15177306,000000123764028,5,4,Parfait comme ce fut,5
347006,08-MAR-12,07-MAR-12,Ruth,,en,184.148.172.153,rheal.helene@sympatico.ca,15177381,000000123785889,1,3,get some competent people to serve customer  I had to complainand request a supervisor to solve my problem. He alone could find a solution and apply it . foreign country is not the solution to customer service ,2
347007,08-MAR-12,07-MAR-12,Eric,,fr,76.68.168.43,gagnonhe@sympatico.ca,15171188,000000123783015,5,5,rien.  Le conseiller était aussi poli que compétent.  Niveau de service exceptionnel.,5
347008,08-MAR-12,07-MAR-12,Kanni,,en,70.50.154.21,spjm4@sympatico.ca,15178614,000000123781212,2,1,actually listened,2
347009,08-MAR-12,07-MAR-12,Mohamed,,fr,69.159.96.249,lucie.gendron@bell.net,15174660,000000123783544,4,4,mieux expliquer les capacités et limites de mon routeur sans fil,4
347010,09-MAR-12,08-MAR-12,Lamya,,en,70.31.47.162,manzer3@sympatico.ca,15187188,000000123791740,5,5,This isn't a bad thing just related - I really appreciate the new emails letting me know how my internet usage is going (the call was to add more gbs).,5
347011,09-MAR-12,08-MAR-12,Nadine,,fr,184.144.205.94,fbessette@bell.net,15183652,000000123794896,5,5,,5
347012,09-MAR-12,08-MAR-12,Maxime,,en,72.39.5.6,cdougherty11@sympatico.ca,15181962,000000123785667,1,1,"I had documentation from a bell rep I spoke with previously which would have proven the product (new modem) I subscribed to was offered at a 100% discount to me.  No one had the capability of receiving an email with the original order which proved the incorrect billing of the full modem price ($99.98).  When it was finally resolved, the customer service supervisor told me that he was waiving the $50 modem charge as a accomodation to me - a charge that I never was supposed to have in the 1st place.",1
347013,09-MAR-12,07-MAR-12,Gavin,,en,74.14.61.230,l.m.finnegan@sympatico.ca,15174008,000000123776660,5,4,The fact is the problem was ours. Our phone line had got disconnected when I moved a chair.,5
347014,09-MAR-12,08-MAR-12,Dana,,en,69.158.2.22,elizabeth.cascagnette@sympatico.ca,15183392,000000123793978,5,5,Customer Service associate was very pleasant on the telephone.  She made the experience pleasant and satisfied my request thoroughly.  Thank you!,5
347015,09-MAR-12,08-MAR-12,Ahmed,,fr,76.67.206.201,gbyette@bell.net,15183956,000000123785980,4,4,Aucun changement à apporter dans mon cas.,5
347016,09-MAR-12,08-MAR-12,Sowmya,,en,70.27.233.25,barbandpaul@bell.net,15181240,000000123798055,5,4,can you tell if my computer has a virius ans can you people get rid of it or them?,4
347017,09-MAR-12,08-MAR-12,Krishidhar,,en,65.92.54.232,zema@sympatico.ca,15192040,000000123800173,5,5,"Krish was very pleasent curtious and patient, He was easy to understand His
instructions where clear amd easy to follow for a novice to computers. the onlything Bell can do is hire more people like him.....",5
347018,09-MAR-12,08-MAR-12,Divya,,en,184.148.136.89,walkerja@sympatico.ca,15191700,000000123800095,5,5,,5
347019,09-MAR-12,08-MAR-12,Jonathan,,fr,70.31.248.190,gaetancharlebois@sympatico.ca,15183879,000000123789146,2,2,"Améliorer les compétences des techniciens sur les plate-formes Mac. J'ai communiqué par téléphone avec le soutien technique à cause d'un problème avec mon service de courriel (mot de passe refusé). Après plus d'une heure en ligne, le représentant conclut que le problème est dû à mon ordinateur MacBook, me dit qu'il ne peut rien faire de plus pour m'aider et me suggère de communiquer avec un technicien d'Apple ou un ami qui connaît bien les Mac. Il a fallu que j'insiste en disant que j'avais le même problème sur mon iPad pour qu'il vérifie son diagnostic et admette finalement que le problème était dû à une panne de serveur chez Bell. ",1
347020,09-MAR-12,05-MAR-12,Jude,,en,76.70.76.115,richbarbleech@bell.net,15151382,000000123715641,1,1,You kept promising a fix within 24 hours but it took 4 days. It screwed up my E mail and cost me $270 for a software fix by Dell technicians so you owe me.,
347021,06-MAR-12,05-MAR-12,Elijah,,en,70.26.44.41,laurelaine.isabelle@sympatico.ca,15148864,000000123720482,2,2,"I got an email from the user desk telling me by capacity was exceeded and asking for my email address, account umber and password.  I wanted to know if this was legitimate and was told YES with all the focus going on capacity and not on why I need to give info such as pwd, account number, address to Bell which already has this.  I didn't.",4
347022,06-MAR-12,05-MAR-12,Kurt,,en,174.88.65.6,hamedel@sympatico.ca,15147284,000000123709682,5,5,"Please advice me in advace before you do any changes to my account, such as increase charges or stop a credit to my account, Please ask me first or send an e-mail that I can answer it,you will see that I have a reason or not.
Thank you, service is great at Bell.",5
347023,06-MAR-12,05-MAR-12,Houda,,fr,184.144.162.25,marthe.deschamps@sympatico.ca,15149686,000000123714133,3,3,"Manquant de plus amples renseignements
reçus le 29 février, je me suis reprise
le 5 mars.La personne a répondu à mes
demandes d'explication beaucoup plus
clairement mais je ne suis pas si sûre
que j'ai bien compris ses réponses.,
Je compte communiquer avec Vidéotron
pour savoir comment eux fonctionnent
avec l'utilisation de l'internet!
MARTHE DESCHAMPS
P.S. On paie déjà assez sans avoir à 
s'inquiéter pendant le mois sur le
pourcentage de l'utilisation-internet!",3
347501,08-MAR-12,07-MAR-12,Yazhini,,en,184.146.144.23,a.clarke.boyce@sympatico.ca,15167204,000000123765998,4,4,,5
347502,08-MAR-12,07-MAR-12,Viency,,en,65.95.29.4,j.callahan@sympatico.ca,15172298,000000123776436,3,3,"I have had to call 3 times about the same issue and get different info every time. Extremely frustrating for a customer. Not this rep's fault, but enough already!  Bell has no problem taking my money every month, but apparently has huge problems with customer service!",2
347503,08-MAR-12,07-MAR-12,Alberto,,en,69.158.93.55,jeannemaitland@sympatico.ca,15172698,000000123763802,4,4,,4
347504,08-MAR-12,07-MAR-12,Gopi,,en,70.51.56.26,dlurtz@bell.net,15170188,000000123776366,2,2,"Get rid of the voice computor. Most of your reps are very dificult to understand. Better choices for internet. Internet through satilite!!!
I have to leave bell internet because you have nothing resonable to offer me
",1
347505,08-MAR-12,06-MAR-12,Alexandra,,en,174.95.227.62,dlaurent@sympatico.ca,15156892,000000123750333,5,4,more service like the last call,4
347506,08-MAR-12,07-MAR-12,Christopher,,en,130.15.85.26,djdwyre@sympatico.ca,15170130,000000123784385,4,3,,4
347507,08-MAR-12,07-MAR-12,Dominic,,en,184.148.8.118,fleblanc2000@sympatico.ca,15170986,000000123778570,3,3,Call me back to find out if the problem had been resolved.,3
347508,08-MAR-12,07-MAR-12,Srinivasan,,en,76.68.154.118,julianire@bell.net,15173424,000000123760705,5,5,a billing issue which this call wasnt about.,5
347509,08-MAR-12,07-MAR-12,Eric,,en,70.53.103.200,mike.samoila@sympatico.ca,15175688,000000123760920,4,3,was a failure issue...nothing at your end...maybe the products (internet box) should be better quality ,5
347510,08-MAR-12,07-MAR-12,Kanni,,en,67.68.44.86,susthomson@sympatico.ca,15178874,000000123779196,3,,"The ""fix"" took over an hour.I could barely hear the tech person in India. All very frustrating.",2
347511,08-MAR-12,07-MAR-12,Mario,,en,69.158.65.74,jimmied@bell.net,15172930,000000123771189,3,1,"The representatives did their best to resolve the issue, particularly the last rep who's name is Walter from El Salvador. The issue is that the other earlier calls fell off line or the internet went down, it also did not help that the phone line was poor. It seems that your representatives are working with more than one customer at a time leaving you wondering if your rep is still on line. In the end the matter could not be resolved by any of the reps and it has been forwarded on to a higher level of support. I am waiting for the call from them",3
347512,08-MAR-12,07-MAR-12,Asma,,fr,76.69.189.133,aleber@sympatico.ca,15167533,000000123761905,1,1,J'aimerais pouvoir parler à des personnes que l'on peut comprendre ils ont un accent que je je peux pas comprendre je fais répéter et répeter et a la fin je me tanne et je racroche,
347513,08-MAR-12,07-MAR-12,Rahim,,en,76.68.14.42,dwint@sympatico.ca,15170472,000000123763032,1,1,"The original call came from Bell, requesting a date to upgrade my outside line and modem to jack connection. This was purported to be a free fix from Bell to increase my speed and if I didn't my speed would degrade. I agreed to a time and date. Operator 760231 said she was having trouble entering my appointment and that she would call back at 19:00. She failed to call. I then called at approx 21:45 to 310-SURF as directed by the initial caller. The covoluted service menu and the people working there had no clue what I was talking about. After 15 minutes of trying to explain, I was put on hold ""to the guys that fix wires"". I stayed on hold for another hour, got a message saying they were having technical difficulties and the phone hung up. I called back the following morning and once again had to fight to get a live person. She transferred me, and the person (Rahim) on the other end kept saying that I need to have an appointment to have my phone & wires checked, even though I told him there was not problem with my phone. I also stated that there was not a problem, but that this was a free offer from Bell. He couldn't fathom what I was saying, kept going in circles on his flow chart of problems and I finally hung up totally frustrated and angry. I have been a loyal Bell and Sympatico customer since it's inception. I am becoming exceedingly frustrated with your offshore call centres. I have been pondering a phone, TV and internet package and was planning on staying with Bell. Recent bouts with your 'help centres' leave me wondering if I should not just switch my entire system to one of my local cable companies. I am completely disatisfied, irked and disappointed. Both my wife and I work. We have limited time to spend on the phone trying to solve YOUR problems.It would seem the horror stories I've been hearing from others have finally spread to my own address. If I was only allowed one word to describe how I feel about Bell\ Sympatico, that word would be INCOMPETENT. ",1
347514,08-MAR-12,07-MAR-12,Nabil,,fr,174.93.146.80,huguettedeschenes@bell.net,15172108,000000123771555,5,5,rien,5
347515,08-MAR-12,07-MAR-12,Catherine,,en,174.88.15.148,ltrabucco@sympatico.ca,15174624,000000123766516,5,5,"not much other than give me everytthing for free :)) 
She was great and very helpful and knowledgeable!!!",5
347516,08-MAR-12,07-MAR-12,Jamel,,fr,70.50.166.207,amailhot@sympatico.ca,15167642,000000123776568,1,1,"Parler a un représentant qui sait écouter et qui répond aux questions du client. Mauvais choix de Bell de transférer clientèle en Tunisie; les représentants parlent bien français mais ne savent pas écouter.",1
347517,08-MAR-12,01-MAR-12,Hector,,en,70.24.152.54,marsali02@sympatico.ca,15108306,000000123634311,5,5,,5
347518,08-MAR-12,07-MAR-12,Nikitha,,en,184.147.128.111,shipee1960@sympatico.ca,15178396,000000123770604,4,2,"Nikitha was so kind enough to check with her supv to transfer my saved email and I was called later and assisted later in the day by Mary, thank you so very much to Nikitha for doing that, my saved files are very important to me. THANK YOU",3
347519,07-MAR-12,03-MAR-12,Salvador,,en,69.157.155.218,donkanic@sympatico.ca,15128348,000000123694613,3,3,,4
347520,07-MAR-12,06-MAR-12,Brent,,en,70.29.77.193,powe8@sympatico.ca,15163592,000000123752624,1,1,listened to me and provide customer care ASAP,1
347521,07-MAR-12,06-MAR-12,Ajay,,en,70.29.44.29,davden@sympatico.ca,15156422,000000123743287,5,5,,4
347522,07-MAR-12,06-MAR-12,Sajid,,en,70.31.124.19,petecwatson@sympatico.ca,15163352,000000123755770,5,4,,5
347523,08-MAR-12,06-MAR-12,Eddy,,en,199.248.185.22,tbone_13@sympatico.ca,15165718,000000123751499,1,1,"Please see other ""Customer Satisfaction Survey""

Terry Redbourne",1
347524,08-MAR-12,07-MAR-12,Judith,,en,70.29.15.153,angelamcarroll@sympatico.ca,15167796,000000123771202,4,3,"Having a suitable pricing system so customers do not need to keep calling to ask to have the latest offer applied to their account. Use the best, lowest price - always. Now I have a lower price - but for three months.And I am invited to call back to arrange the next offer then!",4
347525,08-MAR-12,07-MAR-12,Adnen,,fr,70.53.176.82,dallaire.olivier_9@sympatico.ca,15169582,000000123775843,5,4,diminuer les options avec le système automatiser,5
347987,10-MAR-12,09-MAR-12,Grace,,en,65.92.147.139,lonefindlay@bell.net,15199334,000000123808323,5,5,,5
347988,10-MAR-12,09-MAR-12,Chekib,,fr,184.144.192.14,clairetrudel@bell.net,15194472,000000123823457,4,4,,4
347989,10-MAR-12,09-MAR-12,Noureddine,,fr,174.89.214.71,sucloutier@sympatico.ca,15203548,000000123811660,1,3,"le représentant était quelque sorte impatient avec moi - aussi, il parlait tellement vite, que j'avais de la difficulté à le comprendre - habituellement, je suis toujours très satisfaite de votre service - c'était en fait la première fois, que je n'ai pas aimé.... ",4
347990,10-MAR-12,09-MAR-12,Salah,,fr,67.68.215.152,demeulef@sympatico.ca,15195108,000000123812513,5,3,la ligne a couper j'ai reppeller ,5
347991,10-MAR-12,09-MAR-12,Arthur,,en,70.54.36.194,lfalcone@sympatico.ca,15199104,000000123807086,5,5,Happy to say that I can't think of one thing.,5
347992,10-MAR-12,07-MAR-12,Daniella,,en,184.145.52.116,i.tomas@sympatico.ca,15172146,000000123782457,4,3,"Only thanks to Ronald from your technical support and great technician
Hedayat who came to my home on Thur,March 8th, problem was somehow
resolved , at least for now.
I have to many problems with Bell internet for the money I pay and these
problemas should be resolved once forever.",3
347993,10-MAR-12,09-MAR-12,Paula,,en,174.94.66.221,jstrongman@sympatico.ca,15198284,000000123816090,4,5,,5
347994,10-MAR-12,09-MAR-12,Nandhini,,en,76.68.122.152,gstella@sympatico.ca,15196816,000000123821665,4,2,N/A,5
347995,10-MAR-12,09-MAR-12,Manoj Sandra,,en,76.65.31.233,mpelletier@bell.net,15200714,000000123810438,5,5,,5
347996,10-MAR-12,07-MAR-12,Nandhini,,en,174.91.69.171,cfiglesias@sympatico.ca,15169016,000000123779843,4,4,,5
347997,10-MAR-12,09-MAR-12,Roxanne,,en,70.29.115.50,wainwrjo@sympatico.ca,15204386,000000123816511,5,5,,5
347998,10-MAR-12,09-MAR-12,Amany,,fr,65.92.210.45,mich.leroux@sympatico.ca,15200316,000000123806187,5,5,Votre conseillère a su réparer les erreurs de l'autre conseiller (XZ580)c'était parfait. Dommage que j'aie toujours l'expérience d'un service médiocre avant de tomber sur une ressource compétente.,3
347999,10-MAR-12,08-MAR-12,Dashrathan,,en,174.93.37.115,alfievella@sympatico.ca,15180728,000000123790920,5,4,none,5
348000,10-MAR-12,09-MAR-12,Wayne,,en,70.50.65.61,rclarkin@sympatico.ca,15202019,000000123807274,3,,"I had spend at least an hour with the chat service to try and resolve my issue which they never did, therefore I had to phone tech support who eventually elevated my concern to a senior tech who seemed to know what they were doing.  He said the fix would take anywhere from 24 to 48 hours.  Still not fixed, unsure if it will be.",3
348001,10-MAR-12,09-MAR-12,Rebecca,,en,65.92.205.212,FredNicoleMedynski@sympatico.ca,15192246,000000123807201,5,5,"all wasd good,with the previous technician as well,  accidently hung up",5
348002,10-MAR-12,09-MAR-12,Francis,,en,70.50.65.61,rclarkin@sympatico.ca,15202021,000000123808097,4,4,"The root cause of the problem is I'm paying for 2 Mbps internet service, yet my line is only physically capable of .7Mbps.  I'm paying for a service you can't deliver...ridiculous.",2
348003,10-MAR-12,09-MAR-12,Oussama,,fr,76.71.225.59,france.lecomte@bell.net,15196162,000000123809701,5,5,"je ne sait pas
",5
348004,10-MAR-12,09-MAR-12,Mathieu,,en,70.26.121.121,laca.magoffin@sympatico.ca,15198838,000000123818053,5,4,,5
348005,10-MAR-12,09-MAR-12,Jeannette,,en,64.231.4.210,lgstewart@sympatico.ca,15199120,000000123810835,5,5,"Session went very well. 
Agent available almost immediately and matter resolved quickly.",5
348006,10-MAR-12,09-MAR-12,Methil,,en,184.145.92.234,farro1@bell.net,15196032,000000123813011,5,5,,4
348007,10-MAR-12,09-MAR-12,Daniel,,fr,70.24.232.161,kevgar@sympatico.ca,15198562,000000123804349,4,3,Non-applicable,4
348008,10-MAR-12,09-MAR-12,Rym,,fr,67.68.215.152,demeulef@sympatico.ca,15195110,000000123813549,5,5,tres gentille et patiente ,5
348009,10-MAR-12,09-MAR-12,Karen,,en,76.68.165.101,raymondbelanger@sympatico.ca,15201976,000000123807784,5,5,not much,5
348010,10-MAR-12,09-MAR-12,Karthika,,en,174.91.117.106,debandnick@sympatico.ca,15195084,000000123813408,5,5,,4
348011,10-MAR-12,09-MAR-12,Arianne,,fr,184.145.214.232,andr.parent5@sympatico.ca,15192872,000000123811185,5,5,Absolument rien tout etait parfait et remercient votre personnel de soutient,5
348012,10-MAR-12,09-MAR-12,Gopinath,,en,69.158.88.155,ar.downey@sympatico.ca,15193062,000000123820526,5,5,the issue was resolved quickly,5
348013,10-MAR-12,09-MAR-12,Mohammed,,en,184.146.73.240,mfahed@sympatico.ca,15200268,000000123812844,5,5,,5
348014,10-MAR-12,25-MAR-11,Alejandro,,en,174.94.35.4,nkthomson@sympatico.ca,11529001,000000116034886,1,1,,1
348015,10-MAR-12,09-MAR-12,Harjeeth,,en,76.64.12.237,finn.rimmer@sympatico.ca,15196100,000000123818205,1,1,Don't drop my call after waiting on line at your request while checking carried out.,1
348016,10-MAR-12,06-MAR-12,Mansouri,,fr,70.26.185.226,antibois@bell.net,15154288,000000123749557,4,4,,5
348017,10-MAR-12,09-MAR-12,Fourat,,fr,65.93.3.92,gerard.leclaire@sympatico.ca,15196494,000000123823826,5,5,Pour ce cas ci >RIEN,5
348018,10-MAR-12,09-MAR-12,Imed,,fr,65.93.3.92,gerard.leclaire@sympatico.ca,15196496,000000123822529,5,5,Rien de plus Merci! ,5
348019,10-MAR-12,09-MAR-12,Sana,,fr,184.146.254.208,m.larouche75@sympatico.ca,15199550,000000123808524,5,5,"Je pose une question ; Est-ce que l'antivirus est branché automatiquement à Bell Si non, je le voudrais",5
348020,10-MAR-12,08-MAR-12,Will,,en,69.156.158.202,maryperley@bell.net,15187460,000000123786508,4,4, since  bell's system problem having problems sending e-mails . I keep getting error messages troubleshoot when I try to fix ther's nothing indicated to fix,4
348021,10-MAR-12,09-MAR-12,Marc,,en,76.70.114.114,wfruehauf@sympatico.ca,15204476,000000123806902,5,5,"To advise me that the transfer from DS: to Fibe Internet has the effect of slowing-down the load speeed of my computer.
Regards,
Winfried Fruehauf.",4
348022,10-MAR-12,09-MAR-12,Keerthi,,en,50.100.83.169,rch92@sympatico.ca,15202014,000000123813752,4,5,,5
348023,10-MAR-12,09-MAR-12,Ksouri,,fr,66.131.176.40,damale@sympatico.ca,15194838,000000123817442,5,5,Rien,5
348024,10-MAR-12,08-MAR-12,Miguel,,en,67.71.180.51,ney@sympatico.ca,15188304,000000123795361,5,5,Absolutely nothing - this is one of the few times where the service tech. was able to quickly understand the problem and assess my level of computer comprehension and get to the part I needed help with instantly - I really appreciated his acumen!,5
348025,10-MAR-12,09-MAR-12,Katherine,,fr,70.49.94.198,tremblay_s@sympatico.ca,15204064,000000123818735,5,5,Rien tout fût parfait,5
348026,10-MAR-12,08-MAR-12,William,,en,70.49.241.43,kjax@sympatico.ca,15186138,000000123788711,5,5,"William was a very personable representative.  He did EVERYTHING he could to help me out and he did it in a very pleasant way.  I enjoyed the time he spent helping me.  You need more people like him!!!
",
346475,09-MAR-12,08-MAR-12,Heni,,fr,184.144.223.4,rejean081@sympatico.ca,15189402,000000123786858,4,4,"J'ai fait un appel pour comprendre l'augmentation de ma facturation depuis 1 an. Je trouvais que c'était une augmentation assez élevée en comparaison de ma facture de l'an passé, à pareille date. J'ai demandé une révision et on m'a accordé un crédit, ce que j'apprécie énormément, étant quand même une cliente de longue date. J'ai parlé à M. Hény (votre représentant) qui m'a très bien expliqué ce qui en était. j'ai bien hâte de voir ma prochaine facture!...
Merci.",4
346476,09-MAR-12,08-MAR-12,Philip,,en,70.26.48.19,jack.ellie@sympatico.ca,15184858,000000123800985,3,4,It was a little difficult to understand his english at times but he did a good job I thought. ,4
346477,09-MAR-12,06-MAR-12,Abhishek,,en,74.15.32.44,marshallhelen@sympatico.ca,15161714,000000123753568,1,2,No experience on the problem,3
346478,09-MAR-12,06-MAR-12,Ekta,,en,74.15.32.44,marshallhelen@sympatico.ca,15161716,000000123752544,5,5,Nothing,5
346479,11-MAR-12,08-MAR-12,Arselene,,fr,74.15.202.194,tech.marine@bell.net,15191101,000000123795849,5,5,Absolument rien de plus. Votre représentant a été d'une gentillesse incroyable et j'espère que vous le garderez en temps qu'employé,5
346480,11-MAR-12,09-MAR-12,Madhu,,en,174.93.32.122,lolaquit@sympatico.ca,15199330,000000123809486,4,5,The problem was satisfactorily resolved.,5
346481,11-MAR-12,10-MAR-12,Sylvain,,fr,174.93.197.162,leodesgagne@sympatico.ca,15209902,000000123837377,5,4,,5
346482,11-MAR-12,10-MAR-12,Karthika,,en,70.53.103.162,ssbottaro@bell.net,15213114,000000123840622,5,5,,5
346483,11-MAR-12,09-MAR-12,Lohith,,en,70.48.186.85,len.bellamy@sympatico.ca,15199064,000000123818024,5,5,,5
346484,11-MAR-12,10-MAR-12,Krutthiga,,en,70.31.106.101,hugh.beck@sympatico.ca,15208512,000000123835666,5,5,,5
346485,11-MAR-12,10-MAR-12,Arun,,en,70.55.13.30,ginlar98@bell.net,15208084,000000123836382,5,5,,5
346486,11-MAR-12,02-MAR-12,Flahi,,fr,65.92.86.84,vlemieux@sympatico.ca,15125332,000000123667050,4,4,,4
346487,11-MAR-12,11-MAR-12,,,en,189.73.232.86,,,,4,3,"DvITcf  <a href=""http://kgjyujfhmxop.com/"">kgjyujfhmxop</a>, [url=http://njscqdzwpxvt.com/]njscqdzwpxvt[/url], [link=http://extqimurdgbx.com/]extqimurdgbx[/link], http://jciikmtmqvga.com/",4
346488,11-MAR-12,10-MAR-12,Nems,,en,174.89.56.121,t.agueci@sympatico.ca,15213347,000000123833281,4,4,,4
346489,11-MAR-12,07-MAR-12,Andrea,,en,173.170.67.106,cefrosst@sympatico.ca,15168998,000000123761503,5,4,Nothing,5
346490,11-MAR-12,09-MAR-12,Gilberto Jose,,en,76.68.13.87,patndan@sympatico.ca,15201314,000000123823736,1,1,only took three days to resolve the problem!!!,1
346491,11-MAR-12,21-FEB-12,Ashley,,en,64.229.156.234,keither@bell.net,15000738,000000123416397,5,5,"Offer UNLIMITED internet usage as one of your plans! I put ""Not at all"" to question 4, because you do not offer UNLIMITED internet usage!",1
346492,11-MAR-12,10-MAR-12,Dilli,,en,70.30.17.20,judy89@sympatico.ca,15209368,000000123835298,2,2,"After transferring information from an old computer to a new one, I wasn't able to access e-mail in Microsoft Outlook.  Your technician couldn't access it either so he changed me to Outlook Express.  I now could see new messages, but my contact addresses were all lost along with old e-mail messages I'd kept.  ",2
346493,11-MAR-12,10-MAR-12,Gopinath,,en,64.231.192.93,shirley_wright55@bell.net,15212904,000000123833620,5,5,,5
346494,11-MAR-12,09-MAR-12,Mahender,,en,70.26.15.173,wilmax95@bell.net,15204538,000000123823089,5,5,,5
346495,11-MAR-12,10-MAR-12,Eya,,fr,76.65.87.120,paquet.chantal@sympatico.ca,15211516,000000123828791,4,5,,5
346496,11-MAR-12,06-MAR-12,Djouaihia,,fr,184.148.206.207,louismousseau@bell.net,15161060,000000123756656,5,4,,5
346497,11-MAR-12,10-MAR-12,Haythem,,fr,67.68.212.174,christian.buswell@sympatico.ca,15206479,000000123830121,3,,"J'ai Fibe 16
en aval 15.42 OK
en amont .650 ça semble en deça de ce que vous promettez.
ça fait 4 fois que je vous appèle pour le même problème.
regardez dans mon dossier ,problème récurrant.
pour l'instant en aval c'est OK mais habituellement ça fonctionne 1 semaine et je dis vous rappeller.
pour l'amont c'est en deça de mes attentes
Christian Buswell",1
346498,11-MAR-12,06-MAR-12,Abderrahmane,,fr,74.12.244.99,dars248@bell.net,15156400,000000123752092,5,5,"avoir une connection internet par cable,fibe ou autre .",5
346499,11-MAR-12,10-MAR-12,Gopinath,,en,99.246.29.136,paltam@sympatico.ca,15211490,000000123838687,5,5,,5
346500,11-MAR-12,10-MAR-12,Sudheer,,en,70.31.78.10,kabm@sympatico.ca,15209442,000000123826367,4,4,nothing - he did a good job ensuring there is no issue and fixing whatever issue was going on with Bell consistently dropping my Wi-Fi service.,4
346501,11-MAR-12,10-MAR-12,Julie,,en,70.24.210.38,dougbrendanicholson@sympatico.ca,15207248,000000123841256,4,4,,3
346502,11-MAR-12,09-MAR-12,Edgardo,,en,69.158.68.64,nick.jaz@sympatico.ca,15200943,000000123804868,1,1,"I have been having this problem Since January--quite a few calls as you see--however problems persist and I am getting tired of the nonsense.
Mike Jaz",1
346503,11-MAR-12,08-MAR-12,Ayesha,,en,76.69.128.6,gerald046@sympatico.ca,15184016,000000123792966,4,2,The speed of my internet service cannot be increased I am told. Prior to my move to this address I had 6MG. Here I have 2MG. Could someone tell me when faster speed  will be available.  Those I talk to at Bell do not know.  Do you want me to go to another carrier????,3
346504,11-MAR-12,10-MAR-12,Karthika,,en,216.209.110.105,schoots@sympatico.ca,15212718,000000123830191,5,5,It was all good!,5
346505,11-MAR-12,09-MAR-12,Sara,,en,70.27.43.150,ecocch@sympatico.ca,15195694,000000123810096,3,3,"The speed rate was not increased significantly enough, but Sara did all she could I believe.",4
346506,11-MAR-12,09-MAR-12,Roshni,,en,65.92.55.38,hanspaul@bell.net,15196938,000000123811027,5,5,,4
346507,11-MAR-12,05-MAR-12,Ibtissem,,fr,70.48.118.213,micheline.beaulieu@bell.net,15150030,000000123711526,1,1,vous n'avez pas réglé le probleme et le technicien devait me rappeler et cela fait 1 semaine,2
346508,11-MAR-12,07-MAR-12,Ayesha,,en,70.52.165.140,tnttokar@bell.net,15179318,000000123776277,5,5,"wish i could have thanked aisha better, she was so much help, could not have done more  thank you",5
346509,11-MAR-12,09-MAR-12,Daniel,,fr,50.100.164.48,t.gaudette@sympatico.ca,15203684,000000123813651,1,1,J'aimerais parler à une personne humaine,
346510,11-MAR-12,09-MAR-12,George,,en,76.64.194.40,audrey024@sympatico.ca,15193176,000000123816429,4,3,,4
346511,11-MAR-12,07-MAR-12,Catherine,,en,65.95.68.41,melros@bell.net,15175502,000000123762598,5,5,,4
346512,06-MAR-12,05-MAR-12,Luis,,en,174.88.117.11,bartt@sympatico.ca,15144554,000000123721866,3,2,"Look into it more deeply, because the problem is back today!!!!",2
346513,07-MAR-12,05-MAR-12,Eric,,en,70.24.96.232,barbhale@sympatico.ca,15144538,000000123716166,4,4,Eric was very helpful and corrected the mistake made Feb. 29th. My modem stopped working and I was promised a new modem for Fri. Mar 2nd. It did not arrive so I phoned Monday Mar 5th and was told the modem had not been sent out. Eric did however send it right away and it arrived the next day.,2
347024,06-MAR-12,05-MAR-12,Kelly,,en,184.144.105.29,vernhr@bell.net,15152926,000000123714901,5,5,"not a thing. Kelly was most helpful,courtious and knowledgeable,and what wonderful voice,should be on radio.",5
347025,06-MAR-12,05-MAR-12,Elyes,,fr,70.29.195.122,lucillemainville@bell.net,15149300,000000123723841,5,5,"Cette fois,j'ai été très bien servi et il n'y avait rien de plus à faire.Merci",4
347026,06-MAR-12,05-MAR-12,Imen,,en,70.29.153.71,rgoodrow@sympatico.ca,15151330,000000123711912,5,5,,5
347027,06-MAR-12,04-MAR-12,Ever,,en,76.64.28.199,la.vidabiz@sympatico.ca,15140064,000000123695469,5,5,,4
347028,06-MAR-12,01-MAR-12,Katherine,,en,70.49.29.10,leesonb@bell.net,15107336,000000123639186,4,4,,5
347029,06-MAR-12,03-MAR-12,Paul,,fr,174.93.220.44,gareauj@sympatico.ca,15129030,000000123682275,5,5,,5
347030,06-MAR-12,05-MAR-12,Caroline,,en,70.55.4.231,tonitolomeo@bell.net,15152732,000000123722792,5,5,,5
347031,06-MAR-12,05-MAR-12,Rene Jose,,en,70.24.33.120,j.clift@sympatico.ca,15147646,000000123726558,5,5,"nothing  better!! My Tec was thorough, pleasant, social, considerate, tenacious, and reliable. My background has been with Compaq computers in the customer Support side and I found Rene Jose to be a person who sets a new standard. I couldn't be more satisfied with the service.    Please thank him for me. All the best
Jeff",5
347032,06-MAR-12,03-MAR-12,Melvin,,en,76.70.82.90,proteau@sympatico.ca,15122824,000000123676817,5,5,Nothing I was happy with the service received,5
347033,06-MAR-12,05-MAR-12,Gopinath,,en,65.92.101.217,robert.swaddling@sympatico.ca,15151488,000000123723184,5,5,frustrated,3
347034,06-MAR-12,05-MAR-12,G Benj,,en,184.148.67.128,broomscloset@bell.net,15144890,000000123721836,5,5,nothing ben handled everything for us. thank you again ben.,5
347035,06-MAR-12,05-MAR-12,Catherine,,en,70.48.187.225,siliansong@sympatico.ca,15152076,000000123712280,5,5,,5
347036,07-MAR-12,06-MAR-12,Baltharaj,,en,64.229.211.99,waltonnorth@sympatico.ca,15166418,000000123740730,5,5,nothing,5
347037,07-MAR-12,06-MAR-12,Emmanuel,,en,70.48.70.102,asoulsby@sympatico.ca,15154382,000000123753418,5,5,nothing. it was great service,5
347038,07-MAR-12,06-MAR-12,Joy,,en,65.9.134.91,michealjc5@sympatico.ca,15162194,000000123751617,5,4,,3
347039,07-MAR-12,06-MAR-12,Haythem,,fr,184.151.114.138,pepin.serge@sympatico.ca,15163328,000000123758010,1,1,Manque de respect de la difficultés à comprendre et depuis plusieurs problèmes pas résolu donne envie de changer de compagnie ,1
347040,07-MAR-12,06-MAR-12,Djamila,,fr,70.30.169.201,guy.lacroix2@sympatico.ca,15158454,000000123746460,5,5,Excellente coopération,5
347041,07-MAR-12,06-MAR-12,Lucas,,en,70.26.82.64,mwadhams@sympatico.ca,15162611,000000123736604,5,5,,5
347042,07-MAR-12,29-FEB-12,Maureen,,en,69.157.248.137,mahounski@sympatico.ca,15094514,000000123623646,3,4,I have been having issues almost monthly for the last year with my Bell bill. I have to call reguarly and am quite disappointed with the wait times. I have had my account for many years now and wondering if it is time to change. It seems BIG companies treat new customers differently!,2
347043,07-MAR-12,05-MAR-12,Kevin,,en,70.30.23.23,teacher62@sympatico.ca,15152534,000000123714814,4,4,Less waiting time to talk to someone.,4
347044,07-MAR-12,06-MAR-12,Rod,,en,69.157.166.153,cgreco1@bell.net,15155562,000000123758375,5,5,Nothing. The service was great!!,5
347045,07-MAR-12,02-MAR-12,Joelle,,en,70.53.72.209,erco@sympatico.ca,15117084,000000123662597,3,2,"the internet options were confusing and difficult to understand what the best option for me was. The representative was pleasant and spoke clearly, it was just the different packages avail. that didn't make sense.",3
347046,07-MAR-12,06-MAR-12,Antonio,,en,174.91.228.238,gloriaisenberg@sympatico.ca,15158292,000000123751206,5,5,Call before coming so can arrange to br home,5
347047,07-MAR-12,20-FEB-12,Moises,,en,65.93.84.183,marielong@sympatico.ca,14988560,000000123404723,4,4,,4
347048,07-MAR-12,06-MAR-12,David,,en,70.48.236.49,mapp@sympatico.ca,15161442,000000123742677,5,5,Nothing!!!,5
347049,07-MAR-12,04-MAR-12,Jose,,en,174.95.101.98,visskall@bell.net,15143388,000000123695759,5,4,give a little more comprehensive understanding of what actually happened to my internet connection.,4
347050,07-MAR-12,06-MAR-12,Akrem,,fr,184.144.228.210,gilles.murielle@bell.net,15158220,000000123743151,5,4,rien tous etais parfais,5
347051,07-MAR-12,06-MAR-12,Bochra,,fr,70.49.95.154,josephgattuso@sympatico.ca,15159876,000000123749482,5,,"la ligne telephonique a ete interompue,",5
347052,08-MAR-12,07-MAR-12,Nancy,,en,174.91.190.193,campbellhen@sympatico.ca,15168784,000000123761610,5,4,An e mail confirming the changes I made would have been the proper thing. Bell doesn't like putting things in writing-,2
347053,08-MAR-12,07-MAR-12,Alfonso,,en,65.95.164.243,bbsc@sympatico.ca,15168186,000000123762145,5,5,my experience was excellent and very helpful,5
347054,08-MAR-12,29-JAN-12,Edwin,,en,70.51.26.241,c.kowalsky@sympatico.ca,14781428,000000122910399,1,1,sending someone who would do the work properly.,1
347055,08-MAR-12,07-MAR-12,John,,en,173.195.48.58,xandal@bell.net,15179962,000000123780930,4,1,Fix mt internet service. It is still not working. They are sending a Technician today to look at this. I am two days without the internet.  ,3
347056,08-MAR-12,07-MAR-12,Fourat,,fr,64.229.133.99,andrepelletier7@sympatico.ca,15167748,000000123773124,4,4,,5
347057,08-MAR-12,07-MAR-12,Denise,,en,184.145.69.126,mary.portis@sympatico.ca,15175234,000000123774391,5,5,,5
347058,08-MAR-12,07-MAR-12,Perumalla,,en,76.68.41.156,joyce4@sympatico.ca,15173302,000000123772255,5,5,Can't think of anything at this time.,5
347059,08-MAR-12,06-MAR-12,Naoufel,,fr,69.157.89.207,gaetane55@sympatico.ca,15157962,000000123757489,5,4,,3
347060,06-MAR-12,04-MAR-12,Fathi,,fr,184.145.155.170,helenegirard@sympatico.ca,15138890,000000123698327,3,3,D'être répondu par un arable a l'autre bout du monde ne me met pas en confiance,4
347061,07-MAR-12,05-MAR-12,Twinx,,en,65.93.221.24,87_vette@sympatico.ca,15143714,000000123714767,,,"What did we call about? Internet, Phone, TV, Mobile",
347062,07-MAR-12,03-MAR-12,Chaabane,,fr,70.54.164.143,marc587@sympatico.ca,15131668,000000123683236,4,4,"Faire plus rapidement et plus efficacement. Nous avons dû rappeler mardi soir car nous n'avions toujours pas reçu le câble prévu pour avoir internet à nouveau. Nous avons dû aller le chercher nous même chez Purolator et ce, à l'autre bout de la ville et nous avons été privé d'internet jusqu'à ce soir, mercredi soir (au total, 4 jours sans internet). De plus personne ne nous a suggéré une réduction de paiement pour l'absence d'internet et pour le dérangement. Nous sommes très déçus. Non pas, des gens avec qui nous avons parlé au téléphone mais plutôt du service comme tel.Si vous désirez nous garder comme clients, il faudrait faire mieux la prochaine fois.
",2
347063,07-MAR-12,05-MAR-12,Youssef,,fr,65.92.214.239,reda.ghali@bell.net,15151260,000000123720086,5,5,,5
347526,08-MAR-12,07-MAR-12,David,,en,74.12.238.202,curuge@sympatico.ca,15169476,000000123783283,1,1,when the person answered and i explained my issue he said he had to transfer me to the portable dept.  okay he transferred me.  but i hung up after 20 minutes because no one answered there.  when i called back to the same number the new person said he did not have to transfer me and was able to be of some assistance,4
347527,08-MAR-12,08-MAR-12,,,en,76.65.143.65,,,,3,3,very slow connection,3
347528,08-MAR-12,06-MAR-12,Zied,,fr,67.68.210.86,schamberland@bell.net,15164796,000000123753767,1,2,Faire preuve d'écoute.  Ne pas me traiter comme une idiote.  Ne pas me poser les questions standards de vérification de système puisqu'il était très clair que rien n'avait changé chez moi depuis que l'internet est installé.  Le conseiller perdait mon temps et ne répondait à aucune question.,
347529,09-MAR-12,08-MAR-12,Jonathan,,fr,184.144.227.39,domenijo@bell.net,15183090,000000123790011,5,5,Ne plus faire d'erreurs de facturation,5
347530,09-MAR-12,08-MAR-12,Kevin,,en,76.71.92.225,barbara.meinzinger@sympatico.ca,15181246,000000123794119,5,5,avoided the billing problem in the first place,4
347531,09-MAR-12,08-MAR-12,April,,en,174.92.138.167,bcsutton@sympatico.ca,15181290,000000123792814,5,5,nothing,4
347532,09-MAR-12,08-MAR-12,Milo,,en,174.94.26.215,velmahjr@bell.net,15191562,000000123794423,4,5,,5
347533,09-MAR-12,08-MAR-12,Divya,,en,184.148.248.112,linda.slotzberg@sympatico.ca,15186654,000000123792075,5,5,"this time, not much more than was done, and in a short time, usually takes hours!!",5
347534,09-MAR-12,08-MAR-12,Karen,,en,174.89.163.62,soar.consulting@sympatico.ca,15190604,000000123799053,5,5,not a thing. it was great.,5
347535,09-MAR-12,29-FEB-12,Tera,,en,76.68.123.119,ryoshida@sympatico.ca,15097688,000000123620218,5,5,,5
347536,09-MAR-12,07-MAR-12,Visakan,,en,76.65.200.187,p_marcil0108@sympatico.ca,15176516,000000123784962,4,2,"
expedite delivery of Power cord - creating havoc with business and seems nowhere to get one in an emergency - not reps fault unless he delayed ordering it.",3
347537,09-MAR-12,08-MAR-12,Mario,,en,184.144.135.28,shushu1@sympatico.ca,15190446,000000123801303,5,5,maybe my computer is too slow? is there anyway I can make it faser,4
347538,09-MAR-12,04-MAR-12,Shabbir,,en,74.15.54.119,bcahansen@bell.net,15136542,000000123704590,5,5,,4
347539,09-MAR-12,21-FEB-12,Kaouther,,fr,74.12.167.176,ipavlin@sympatico.ca,14999246,000000123415694,1,1,Savoir ce que vous faites... aucun departement ne sais ce que l'autre fais... un bordel... vous etes completement incompetent. Cela a pris pres de 4 semaines a resoudre le probleme.,1
347540,09-MAR-12,04-MAR-12,Radhika,,en,70.24.175.121,rcarrara@sympatico.ca,15141942,000000123704063,5,3,,4
347541,09-MAR-12,08-MAR-12,Hugo,,en,70.49.231.168,peekerr@sympatico.ca,15188853,000000123796246,5,5,Representative Hugo was very professional and very helpful. He was patient and explained all questions thoroughly. No improvements are necessary!,5
347542,09-MAR-12,08-MAR-12,Hakim,,fr,184.144.241.191,leboeuf_85@sympatico.ca,15186514,000000123781308,5,,,
347543,09-MAR-12,08-MAR-12,Justine,,en,64.231.232.12,daba.daba@sympatico.ca,15182506,000000123785843,4,4,"Watch the accents some people are hard to understand,especially when you are talking to older customers",4
347544,09-MAR-12,08-MAR-12,Ryan,,en,70.26.14.21,mhwhite@sympatico.ca,15187712,000000123782097,5,5,,5
347545,09-MAR-12,08-MAR-12,Robert,,en,174.88.200.167,luciegt@sympatico.ca,15186934,000000123794871,1,1,I have been calling about my problem about the wrong name on my account for the last 6 months with no satisfaction. This survey is even in the wrong name. Maybe this problem could get fixed like I have been told my everyone one I spoke to.,
347546,10-MAR-12,04-MAR-12,Bobbie-Jo,,en,70.31.29.62,frank257@sympatico.ca,15138374,000000123699217,5,5,"I'm just worried about calls I receive from Bell, Sympatico or any other vendor saying they have a special offer for me. This was a surprised call on Internet Fibe and I was skeptic with all the scams around. I called back 2 days later to confirm the offer. Also, the offer seemed to good to be true. I received confirmation via email but the details were describing a different deal which didn't seem so good. On the call back to Bell, the agent was able to confirm the offer I had received the first time. I just needed confirmation as the documentation didn't match. I will now be waiting for the bills in the next few months to confirm all is as per discussed. You, know, you are always on the edge of losing my business when you increase the price of the services. These days, too many increases in too many services (Hydro, Gas, Petro, Food, taxes, Phone, Internet, Cable, etc. and no salary increase to justify these increases, we'll have to make choices and drop what is not essential. With Free Wi-Fi, the Internet becomes not so essential at home anymore. Be careful!
",4
347547,10-MAR-12,08-MAR-12,Paola,,en,93.174.93.145,johnhodgins@bell.net,15185572,000000123788384,5,5,She was great!,5
347548,10-MAR-12,09-MAR-12,Koussay,,fr,70.26.30.99,jacques.belzile@sympatico.ca,15197458,000000123814909,5,5,"Ma question portait sur la facturation. Par suite d'un changement de forfait, il y avait une différence de $9.00 par rapport à ce que je m'attendais.  Finalement, il est apparu que cette différence provenait de l'abandon d'un RABAIS de $10. dans mon programme Internet lors du transfert à un nouveau forfait (FIBE 6).  La facturation ne présentait pas pas clairement les répercussions de l'abandon de ce rabais de $10 dans la facturation.  Comme les deux forfaits avait un coût mensuel identique, le résultat n'était pas immédiatement évident.",5
347549,10-MAR-12,09-MAR-12,Amine,,fr,70.49.112.25,de.mibeaulieu@sympatico.ca,15195070,000000123807965,5,5,Pourquoi ce ne sont pas des employés du Québec qui nous servent ??? Pas assé de chômage ici !! Pour cette raison je ne recommanderais pas Bell,1
347550,06-MAR-12,27-FEB-12,Emylie,,fr,174.93.230.23,b.brisighello@bell.net,15064404,000000123555732,4,4,( non ),4
347551,06-MAR-12,05-MAR-12,Mariem,,fr,206.172.176.188,hvalois1@sympatico.ca,15147490,000000123717110,5,4,Tout s'est très bien déroulé. La personne répondait très adéquatement à mes questions.,5
347552,06-MAR-12,02-MAR-12,Ashfaq,,en,69.158.139.196,kekehoo@sympatico.ca,15119804,000000123663037,1,1,I live in Canada and only speak Ebglish.  I would like someone who speaks and understands English since I am paying for the service,2
347553,06-MAR-12,05-MAR-12,Gilberto Jose,,en,174.92.61.120,marydadderio@bell.net,15149734,000000123721791,5,5,"The tech had suggested I change passwords when I was having issues, but really that was not the issue. ",5
347554,06-MAR-12,01-MAR-12,Marc-Andre,,en,24.48.54.153,flower22@sympatico.ca,15104298,000000123651568,5,5,nothing,5
345992,02-MAR-12,01-MAR-12,Munuganti Gyaneshwar,,en,70.24.105.205,tim.dumais@sympatico.ca,15112472,000000123647543,3,4,Automatically put a credit towards my account for 2 days loss of phone service and 3 days loss of internet service plus associated inconveniences !!,2
345993,02-MAR-12,28-FEB-12,Lokeswaran,,en,65.95.248.169,weesehome@sympatico.ca,15086316,000000123580758,5,5,"Could have fixed the problem the first time.  On February 1, we contacted a technical service representative.  After a lengthy effort over the phone, he told us the problem was resolved.  But when we returned from a month's holiday, it had not been fixed.  Lokeswaran, on the other hand, was terrific! ",4
345994,02-MAR-12,01-MAR-12,Gopi,,en,65.95.32.127,bryan.clark@sympatico.ca,15101884,000000123644186,4,4,Can't think of anything more. The technician was very knowledgable and helpful and fixed my problem quickly.,5
345995,02-MAR-12,29-FEB-12,Sriram,,en,70.49.48.44,bbparsons@sympatico.ca,15087872,000000123621408,5,5,nothing,5
345996,02-MAR-12,01-MAR-12,Med Ali,,fr,74.14.157.75,anneasim@bell.net,15100886,000000123636990,5,5,Rendre votre manière de fonctionner plus souple (ça prend 4 à 6 semaines pour transférer un paiement de mon ancien compte à mon nouveau et c'est dommage),3
345997,03-MAR-12,02-MAR-12,Ben Mahmoud,,fr,174.93.198.254,gilles45@sympatico.ca,15117792,000000123664770,1,1,Me transférer à un technicien au Québec...directement,1
345998,03-MAR-12,02-MAR-12,John,,en,174.89.192.237,daniellemaryann@sympatico.ca,15116178,000000123674601,5,5,"I had no issues with John and the service he provided.  He was polite, knowledgeable, and spoke to me in an authoritative, but very respectful way.  In my many interactions with various Bell representatives, John definitely raised the bar.",5
345999,03-MAR-12,27-FEB-12,Armando,,en,70.51.156.14,bjelo@sympatico.ca,15064704,000000123564672,5,5,,5
346000,03-MAR-12,02-MAR-12,Ali,,en,174.93.124.97,sheldoncohen@sympatico.ca,15124118,000000123662755,5,4,,5
346001,03-MAR-12,28-FEB-12,Asra,,en,76.64.122.193,matt.borutski@sympatico.ca,15081690,000000123581731,5,4,,4
346002,03-MAR-12,03-MAR-12,Aqeel,,en,70.49.83.7,lidia.kasprzak@sympatico.ca,15120360,000000123676607,5,5,,
346003,03-MAR-12,29-FEB-12,Shaik Rameez,,en,70.27.25.31,dkeith@sympatico.ca,15089896,000000123625164,5,4,We all have become very dependent on our Internet connection.  I would prefer that I not have to go 2 1/2 days without it when something breaks down.,4
346004,03-MAR-12,01-MAR-12,Ryan,,en,76.64.107.37,fdsykes@sympatico.ca,15104216,000000123632222,3,3,,4
346005,03-MAR-12,02-MAR-12,G Benj,,en,70.29.34.30,barbara.linder@sympatico.ca,15114650,000000123669192,5,5,,3
346006,03-MAR-12,17-FEB-12,Mahrane,,fr,70.55.204.127,michel_manon@sympatico.ca,14959446,000000123353574,3,4,,3
346007,03-MAR-12,02-MAR-12,Shroff,,en,184.145.8.218,ajmham@bell.net,15113994,000000123676439,4,4,Everything was fine.,5
346008,03-MAR-12,02-MAR-12,Silumula Swathi,,en,70.27.10.88,eric.brandt@sympatico.ca,15117092,000000123664210,1,1,Solved the problem,1
346009,03-MAR-12,12-FEB-12,Priyojoy,,en,64.228.214.107,alex.linhares@sympatico.ca,14893340,000000123234760,1,1,Very poor service,1
346010,03-MAR-12,18-FEB-12,Sam,,en,64.228.214.107,alex.linhares@sympatico.ca,14964556,000000123375776,1,1,"was constantly asked by the technician to troubleshoot the modem, but I kept explaing that I had no power in the modem at all because the power cord was boken",1
346011,03-MAR-12,02-MAR-12,Dana,,en,70.54.63.157,britannica@sympatico.ca,15115124,000000123667733,5,3,Make sure the billing is correct the next time so I don't have to call again.  This is the second time I have had to call in the last two months.,
346012,04-MAR-12,03-MAR-12,Pratheep Prabhu,,en,76.71.155.57,garryklassen@bell.net,15129038,000000123688925,4,4,"Pratheep appeared to know what he was doing, although it took the third time around before a simple error in signing in to my account was discovered to be the issue with my complaint. (Sign in required my email address as opposed to just my name.)
Given he was calling from India, his accent was easily understood and he was very professional.
Having said that, I would have preferred to have a Canadian service rep, which was not his fault at all but a matter of your corporate choice. ",3
346013,04-MAR-12,03-MAR-12,Chekib,,fr,184.145.176.250,cyr.rene@bell.net,15127832,000000123694537,5,5,n/a,5
346014,04-MAR-12,01-MAR-12,Mohamed,,fr,70.48.121.86,stanislaw.w@bell.net,15111858,000000123630967,5,5,,5
346015,04-MAR-12,29-FEB-12,Nidhal,,fr,70.52.96.11,tremblay.mario.4@sympatico.ca,15099208,000000123621235,4,5,,4
346016,04-MAR-12,03-MAR-12,Marie,,fr,174.95.114.84,apvaillancourt@sympatico.ca,15126552,000000123690094,3,4,,3
346017,04-MAR-12,23-FEB-12,Gerry,,en,184.147.207.139,santos-204@bell.net,15029568,000000123476691,4,4,Always send confirmation of the issue and/or decision agreed by the customer and representative.,5
346018,04-MAR-12,27-FEB-12,Welid,,fr,67.68.167.221,claude6@bell.net,15065412,000000123566465,4,4,,5
346019,04-MAR-12,29-FEB-12,Elizabeth,,en,204.101.237.139,mastermullings@sympatico.ca,15094963,000000123614144,3,2,Ok,4
346020,04-MAR-12,03-MAR-12,Reuben,,en,64.231.43.16,delbert.miller@sympatico.ca,15128098,000000123678630,5,4,nothing,3
346021,04-MAR-12,02-MAR-12,Annie,,en,184.146.115.28,ccframe@sympatico.ca,15115456,000000123657534,5,4,,3
346022,05-MAR-12,03-MAR-12,Eric,,en,70.31.39.211,zbul@sympatico.ca,15135678,000000123688721,4,4,everything was fine,5
346023,05-MAR-12,04-MAR-12,Cristian,,en,184.147.13.222,tmcgarigle@bell.net,15143176,000000123695829,5,5,,4
346024,05-MAR-12,04-MAR-12,Ammar,,fr,70.28.94.177,gillessinclair@sympatico.ca,15138604,000000123696845,4,5,,4
346025,05-MAR-12,02-MAR-12,Fathi,,fr,76.70.63.211,georgesjulian@sympatico.ca,15117690,000000123661041,5,5,,5
346026,05-MAR-12,04-MAR-12,Med Karim,,fr,65.94.6.14,remy006@sympatico.ca,15141976,000000123700984,4,5,,5
346027,05-MAR-12,03-MAR-12,Thorat,,en,74.14.22.49,m.mazzawi@sympatico.ca,15131516,000000123683231,5,4,,4
346028,05-MAR-12,03-MAR-12,Rain,,en,69.158.50.165,thepearls@bell.net,15134974,000000123681399,5,5,NOTHING,5
346029,05-MAR-12,04-MAR-12,Jose,,en,174.89.177.254,jecuddy@sympatico.ca,15139404,000000123706010,2,2,Fixed our ongoing problem with our wireless internet rather than blaming the computers - which work just fine in other wireless settings.,2
346030,05-MAR-12,04-MAR-12,Arun,,en,74.14.163.248,sabourin80@sympatico.ca,15142360,000000123699964,4,5,"Have your employee be a bit mo polite and engaging. Understand ""Canadian"" manners and approporiate  responses.",4
346031,05-MAR-12,04-MAR-12,Jason,,fr,70.30.158.68,pierre.chesta@sympatico.ca,15141698,000000123704355,5,5,"Rien,Jason a ete tres competent ",5
346032,05-MAR-12,04-MAR-12,Wissem,,fr,64.229.132.154,slmatar@sympatico.ca,15142692,000000123702364,4,4,,5
346033,05-MAR-12,04-MAR-12,Nawel,,fr,70.26.177.159,carole-veilleux@sympatico.ca,15137002,000000123698185,5,4,,5
346034,05-MAR-12,04-MAR-12,Ahmed,,fr,70.26.177.159,carole-veilleux@sympatico.ca,15137004,000000123700052,5,4,,5
346035,05-MAR-12,04-MAR-12,Sushil,,en,67.70.70.163,glen.kirkpatrick@sympatico.ca,15138638,000000123697555,5,5,,5
346514,08-MAR-12,07-MAR-12,Shakeel,,en,70.29.124.151,wawhenwe@sympatico.ca,15179788,000000123770880,5,5,,5
346515,08-MAR-12,07-MAR-12,Harathi,,en,65.95.48.243,retlawb@sympatico.ca,15177346,000000123781738,1,1,"...actually find out what you are talking about...received numerous phone calls and e-mails telling me that my internet would be shut down on march 8... gave me a phone number/website supposedly to assist me in getting rid of the dsn changer malware...first phone number i tried got transferred to someone  who had no idea what i was talking about...tried the webpage(s) and received no satisfaction there whatsoever...was definitely not impressed with bell's ""not my problem"" attitude...seriously considering moving my entire operation(internet/tv /mobile etc)and the 350$/month i spend with bell to some other server...",1
346516,08-MAR-12,07-MAR-12,Elmer,,en,65.94.213.14,splitkinginfo@bell.net,15178616,000000123778671,1,1,"Solve my problem, not create another one",1
346517,08-MAR-12,07-MAR-12,Selene,,en,70.50.4.251,adishesh@sympatico.ca,15167358,000000123760947,5,5,"You have done the right thing by informing me via your e-mail anbout the status of my usage,and to contact customer care rep.and that was the best thing.",5
346518,08-MAR-12,07-MAR-12,Mario,,en,70.31.37.63,pjloftus@sympatico.ca,15176938,000000123783754,5,5,,5
346519,08-MAR-12,07-MAR-12,Samia,,fr,69.159.128.108,marie-blanche.desbiens@sympatico.ca,15175092,000000123766746,5,5,rien,5
346520,08-MAR-12,07-MAR-12,Aprajit,,en,174.88.200.139,r_cole@sympatico.ca,15177116,000000123783212,5,5,,5
346521,08-MAR-12,06-MAR-12,Dixitulu,,en,76.68.16.22,cmackinnon@sympatico.ca,15155956,000000123737439,2,1,"The representative did not know what the problem was, until we had bee on the phone for 25 mins.  Then he informed me that his supervisor told him there was a problem with the browser.  He told me the problem would be fixed in 24hrs, it is still not fixed!!!!!!!",2
346522,08-MAR-12,07-MAR-12,Hugo,,en,74.14.199.208,ivo.krupka@sympatico.ca,15172274,000000123761839,5,5,,4
346523,08-MAR-12,07-MAR-12,Kaouther,,fr,174.91.254.230,robert31@sympatico.ca,15177598,000000123767178,2,1,Trouver une solution et surtout ne pas me raccrocher au nez!,1
346524,08-MAR-12,07-MAR-12,Kat,,en,76.64.197.53,sritharan1@bell.net,15178638,000000123763456,4,4,,3
346525,08-MAR-12,28-FEB-12,Kevin,,en,74.15.243.174,josmits@sympatico.ca,15079610,000000123580481,4,4,For some reason ever since this call I have been receiving emails and phone calls that I signed up for a paperless ebill.  I would like to keep receiving my regular bill.  I don't know if this call had anything to do with the paperless thing but I don't like to be signed up for things unless I have asked for it.,4
346526,08-MAR-12,07-MAR-12,Houcem,,fr,70.49.52.59,mgberneche2@sympatico.ca,15175528,000000123761703,3,,Extrême politesse de la part de Houcem mais français un peu difficile à comprendre d'où mon questionnement sur la résolution de ma demande.,4
346527,08-MAR-12,07-MAR-12,Priyanka,,en,70.54.35.247,lturcotte86@sympatico.ca,15174628,000000123769459,4,4,,4
346528,08-MAR-12,07-MAR-12,Andrew,,en,74.15.251.138,paintings@sympatico.ca,15176532,000000123769088,2,1,"It might not be because of the service rep it might be the company policy.  It was about the internet being discontinued.
",2
346529,08-MAR-12,07-MAR-12,Mariem,,fr,69.156.64.142,bonita.a@sympatico.ca,15168470,000000123762552,4,4,seulement m'accorder un rabais pour avoir une boîte vocale (un seul forfait et non 5):$10.95/mois est trop cher,4
346530,08-MAR-12,07-MAR-12,Nes,,en,76.70.40.238,del_core@sympatico.ca,15169916,000000123773903,4,4,"My issue is not with your Customer Service agents; my issue is that when i recieve my monthy bill and I have to call in to adrress an issue that was already suppose to have been done from before. Why is it that as your CSR said ""Te system failed""? Why do I need to spend my time adrressing your mistakes? You Customer Service as become GREAT but the system is still the same. Please have your system work the same way your CSR do! I can be reached at 416-550-3876 for any responce that you might want. I have been your Customer for about 25 years and I expect a Better system because my time is not well spent adrressin issues that i should not. Best regards, Domenico Del Core",3
346531,08-MAR-12,07-MAR-12,Himanshu,,en,67.68.138.106,stewartcunningham1@sympatico.ca,15178784,000000123765122,5,5,,5
346532,08-MAR-12,07-MAR-12,Amina,,fr,174.93.131.219,lopezgeibis@sympatico.ca,15174484,000000123762947,5,5,,5
346533,08-MAR-12,07-MAR-12,Sofien,,fr,70.53.191.97,pierre.malboeuf@sympatico.ca,15176872,000000123761372,3,1,"une section pour mon problème de connection avec mon router, quand je rentre le mot de passe pour la connection internet le mot de passe est refuser",3
346534,08-MAR-12,07-MAR-12,Sooraj,,en,67.70.44.181,bbtomlinson_7@sympatico.ca,15168188,000000123762596,4,4,had a little trouble understanding him,5
346535,08-MAR-12,07-MAR-12,Chantal,,en,70.49.6.217,p.gale@sympatico.ca,15176484,000000123762747,5,5,I called bell due to the fact that I did not get any information sent to us rearding these changes prior to them being changed very happy that it got resolved.,4
346536,08-MAR-12,07-MAR-12,Alejandro,,en,67.70.2.196,jeanneblais4@sympatico.ca,15172692,000000123774752,5,2,"I connected to 5411 yesterday, this morning it will not connect to 5411 try again and again what to do? thank you ",5
346537,08-MAR-12,07-MAR-12,Nabil,,fr,69.157.134.249,lise.euclide@sympatico.ca,15174392,000000123781254,5,5,la personne a été vraiment professionnelle,5
346538,08-MAR-12,06-MAR-12,Neha,,en,184.146.152.126,ceemitch@sympatico.ca,15155532,000000123751010,4,3,,4
346539,08-MAR-12,07-MAR-12,Luis,,en,76.68.80.136,teresadd@sympatico.ca,15179108,000000123780313,5,5,My request was handled efficiently and I was completely satisfied. Thank you.,4
346540,08-MAR-12,07-MAR-12,Haythem,,fr,70.50.166.207,amailhot@sympatico.ca,15167644,000000123776491,1,1,Répondre en français canadien puisque Bell est une entreprise canadienne. J'ai composé le 611 pour avoir service canadien mais je me suis retrouvé en Tunisie ...Cogeco et Videotron ne transfère par leurs clients outre-mer!!!,1
346541,08-MAR-12,07-MAR-12,Naveed,,en,184.145.102.48,karob4@sympatico.ca,15173596,000000123775341,4,5,,4
346542,09-MAR-12,07-MAR-12,Med Rami,,fr,70.55.101.19,lise.berthiaume6@sympatico.ca,15174388,000000123772393,2,2,,3
346543,09-MAR-12,08-MAR-12,Luis,,en,67.68.68.103,jgurinskas@sympatico.ca,15185268,000000123794700,5,4,Every thing went well and he did his very best to help me.,5
346544,07-MAR-12,06-MAR-12,Moncef,,fr,174.92.217.185,karine@bell.net,15160170,000000123747587,5,5,rien de plus,5
346545,07-MAR-12,06-MAR-12,Vijay,,en,74.15.98.109,craighall@sympatico.ca,15156084,000000123746210,5,4,,5
346546,07-MAR-12,06-MAR-12,Serina,,en,50.101.142.170,jed222@sympatico.ca,15159416,000000123739525,1,1,They were to call me back at 445 while I was home to resolve my problem i repeatedly asked if they were sure they would and they didn't I will be switching to roger I already moved my home phone for a similar incident this problem has been going in for months ,1
347064,07-MAR-12,03-MAR-12,Afef,,fr,67.68.173.45,Madduf@bell.net,15125992,000000123677680,2,4,"Le pièce défectueuse est arrivée le 7 mars à midi.
4 jours sans internet!!!
N'est-il pas possible de se procurer les pièces défectueuses à vos points de service???
Votre agent n'a même pas offert cette possibilité..toutefois, après vérification, elle n'était même pas disponible.",4
347065,07-MAR-12,06-MAR-12,Evan,,en,65.94.58.43,jbeaney@sympatico.ca,15159272,000000123741356,3,3,,3
347066,07-MAR-12,05-MAR-12,Tara,,en,76.64.154.48,shirley.barnes081@sympatico.ca,15152044,000000123715825,5,5,everything was great,5
347067,07-MAR-12,06-MAR-12,Maher,,fr,70.52.5.102,lacperr@sympatico.ca,15160558,000000123754652,5,5,envoyer  un homme d experiance  mardi,5
347068,08-MAR-12,07-MAR-12,Eya,,fr,69.22.168.188,louismc@bell.net,15174572,000000123764825,5,5,"rien tout  est vraiment correct, je suis bien content de votre service  !! merci beaucoup a toute votre équipe . ",5
347069,08-MAR-12,07-MAR-12,Arthur,,en,184.147.40.186,alsuba@sympatico.ca,15167628,000000123770163,5,5,,5
347070,08-MAR-12,07-MAR-12,Ilyes,,en,70.27.29.34,terryd8@sympatico.ca,15179132,000000123761791,,,"I did not make a call about internet service on the stated date of March 7th. There must be some confusion as to the number in question. I just hope that nothing was changed with my service. terry
",3
347071,08-MAR-12,07-MAR-12,Juan,,en,65.95.24.221,jlgrodzinski@sympatico.ca,15172988,000000123774172,4,3,,4
347072,08-MAR-12,07-MAR-12,Thorat,,en,65.92.35.46,pattiostones@sympatico.ca,15176642,000000123784909,5,5,I can't think of anything.  He kept in touch with me the whole time he put me on hold.  He was very professional ,5
347073,08-MAR-12,07-MAR-12,Milo,,en,174.92.32.41,d.monteith@sympatico.ca,15169522,000000123761541,5,5,,5
347074,08-MAR-12,07-MAR-12,Brad,,en,184.147.227.193,john.mccredie@sympatico.ca,15173152,000000123762555,4,4,,4
347075,08-MAR-12,07-MAR-12,Erika,,en,74.14.24.127,billcath@sympatico.ca,15168364,000000123761395,5,5,"Not much really. The only issue I have is that I don't recall the one time charge having been explained to me on a prior call. Once I spoke to Erika, she resolved things very quickly, and was ultra polite while doing so!",5
347076,08-MAR-12,07-MAR-12,Jessica,,en,74.12.37.7,sherrallt@sympatico.ca,15178382,000000123761837,5,5,,5
347077,08-MAR-12,07-MAR-12,Daniel,,fr,70.30.205.184,pierre.duclos@bell.net,15176866,000000123766336,4,4,,3
347078,08-MAR-12,07-MAR-12,Hssen,,fr,69.157.227.9,croteau.claude@sympatico.ca,15169434,000000123771159,4,4,,5
347079,08-MAR-12,07-MAR-12,Nelson,,en,174.88.56.61,kfiskas@sympatico.ca,15173754,000000123775387,5,5,i like the fact that my call was not transferred overseas .,5
347080,08-MAR-12,06-MAR-12,Arun,,en,64.231.1.39,epfitz@sympatico.ca,15157461,000000123738559,4,3,I had to have a port replaced.  Your tec did what he could. ,5
347081,08-MAR-12,07-MAR-12,Daniel,,en,70.24.91.167,sparky22@sympatico.ca,15178594,000000123763506,3,4,Had to insist that what I required done could actually be done (mac filter turned off) turns out it was a temp fix anyway & the printer issue continues. back to epson for call #4.,4
347082,08-MAR-12,07-MAR-12,Jeffery,,en,74.15.251.138,paintings@sympatico.ca,15176534,000000123770753,4,3,He tried to help me.,3
347083,08-MAR-12,07-MAR-12,Iris,,en,174.92.55.46,cesarebasso@sympatico.ca,15169008,000000123764151,5,5,"I am always satisfied when directed to the call center in El Salvador,because they are friendly, well spoken, I always hope I have this center for my help. A center in Ontario and Quebec would be satisfactory.",4
347084,08-MAR-12,07-MAR-12,Houda,,fr,70.53.191.97,pierre.malboeuf@sympatico.ca,15176870,000000123769357,1,1,résoudre le probème de connexion a mon service internet avec mon router,3
347085,08-MAR-12,07-MAR-12,Daniel,,en,67.68.138.106,stewartcunningham1@sympatico.ca,15178786,000000123764879,5,5,,5
347086,08-MAR-12,07-MAR-12,Robbie,,en,69.159.53.206,mdsons@sympatico.ca,15175416,000000123769179,1,1,don't care about customers he just wanted to go onto the next customer,1
347087,08-MAR-12,07-MAR-12,Meriem,,fr,76.69.179.189,bob.levac@bell.net,15168430,000000123762692,3,2,"AVOIR UNE MEILLEUR VITESSE POUR L'INTERNET
JE PAIE POUR LA HAUTE VITESSE..
SEULEMENT 3.7 A 4.7 AU LIEU D'AVOIR 7 MB.",2
347088,08-MAR-12,07-MAR-12,Alexandre-Hugo,,en,64.231.89.247,nrbaertsoen@sympatico.ca,15176354,000000123772902,5,4,"It took some time. However,worth it.",5
347089,08-MAR-12,07-MAR-12,Prince,,fr,132.208.12.65,duboisjean@bell.net,15170428,000000123770399,3,3,"Je ne suis pas encore certains que la solution sera, en fin de compte, en ma faveur. J'attends mes deux prochaines factures pour vérifier si la proposition que l'on m'a faite est valable.",3
347090,08-MAR-12,06-MAR-12,Manoranjith,,en,70.27.234.26,dupher@sympatico.ca,15157136,000000123743607,3,3,"I have contacted bell 6 times since Jan 28/12. You would think my hookup,speed and sympatico connection would all be completed the first time. Instead of me calling six times.  Your company used to be A proud Canadian company. Not any more.  Not when I call for help and can't understand who I'm talking to in India.When I call I want to talk to someone in Canada, not someone half way around the world. Maybe it's time for a change to a more canadian oriented phone company. ",2
347091,08-MAR-12,07-MAR-12,Juan,,en,50.101.66.39,ewinter1@sympatico.ca,15170806,000000123775107,5,5,nothing,5
347092,08-MAR-12,07-MAR-12,Roxanne,,en,65.92.42.6,partington_24@sympatico.ca,15176580,000000123761655,5,5,Not a thing!,5
347093,08-MAR-12,07-MAR-12,Hamdi,,fr,76.64.111.245,miberja@bell.net,15175568,000000123780478,5,4,Vérifier avec moi si tout fonctionnait très bien.,5
347094,08-MAR-12,07-MAR-12,Zee,,en,65.94.102.248,claudine.osswald@bell.net,15169278,000000123772015,5,4,nothing,4
347095,08-MAR-12,06-MAR-12,Melvin,,en,74.14.98.148,shawny1@sympatico.ca,15164980,000000123753917,3,2,had more technical support,5
347096,08-MAR-12,07-MAR-12,Tarek,,fr,76.64.242.57,mlevesque007@sympatico.ca,15175818,000000123772724,5,5,rien,5
347097,06-MAR-12,05-MAR-12,Lucas,,en,70.31.38.123,shamagami@sympatico.ca,15151982,000000123725513,4,4,"Mark was knowledgable and helpfull in bundling my services but now I can't tell if my mobility bill is paid or not because when I log in to my mobility account, the One bill comes up.  It only accounts for my home phone amount  and I can't access the mobility bill anymore.  My last notification stated I owed $88.03 but I can no longer pay online. As my payment is due on the 15th of March, another call will have to be made to correct this as I don't want a double bill in April or to lose my service due to non-payment. ",4
347098,07-MAR-12,06-MAR-12,Pratiksh,,en,69.157.53.174,morin_r@sympatico.ca,15162466,000000123741374,4,4,I am confused! how the internet connextion deteriotes on it's own? in the time I have paid for available service? I have had to call several times in order to have the service adjusted? Why is that? As a customer I have to guess! that maybe? @the service is bogged down by traffic? @ somethings wrong with the line? @ reboot the modem several times? @ Call in to a call center and speak with someone who can't really speak the language very well? @ Really! combined all of that = frustration!!,3
347555,06-MAR-12,05-MAR-12,Bry,,en,70.49.233.119,allanfel@sympatico.ca,15144186,000000123713817,3,3,"Employ native English/French speakers. If you can't do that at least tell those you do employ to slow down and quit reading from a script. I had two conversations within the course of four days and each Bell employee told me something different. Is it too much to ask that various departments communicate with one another or that employees have a basic understanding of Bell's business and technical operations? It really is frustrating having to deal with marketing people who, in fact, don't really listen to the customer because they are so intent on completing their largely scripted agenda.",
347556,06-MAR-12,04-MAR-12,Flahi,,fr,174.95.221.145,andreemrt@sympatico.ca,15136272,000000123700573,5,4,,5
347557,06-MAR-12,05-MAR-12,Himanshu,,en,70.31.49.219,kalijodia@sympatico.ca,15148482,000000123721513,4,4,all seemed well till this morning I tried to open my Bell mail an got a web page in French??? anyway I called back and had the problem resolved. Many thanks Joan,4
347558,06-MAR-12,04-MAR-12,Kamel,,fr,74.15.203.120,rmorisset@bell.net,15142098,000000123696723,5,5,NE SAIS PAS,4
347559,06-MAR-12,05-MAR-12,Sukanya Mukherjee,,en,64.231.92.60,durmann@sympatico.ca,15146280,000000123712130,5,5,,5
347560,06-MAR-12,04-MAR-12,Manel,,en,70.49.115.65,paulroad@sympatico.ca,15141582,000000123699707,5,5,,5
347561,06-MAR-12,05-MAR-12,Diedra,,en,74.14.42.22,mkmmhynes@sympatico.ca,15150170,000000123724218,3,4,"Less time
Less departments",4
347562,06-MAR-12,05-MAR-12,Anthony,,en,184.148.132.80,marva@sympatico.ca,15149708,000000123720731,4,4,,4
347563,06-MAR-12,05-MAR-12,Priyanka,,en,76.64.42.156,buky@sympatico.ca,15144946,000000123715226,1,1,You could have fixed the problem.  I have talked with 4 techs now and the problem we are having with our emails is still not resolved.  This should be a simple issue to fix.  Ruby,1
347564,06-MAR-12,05-MAR-12,Ahmed,,fr,70.55.53.100,cgbreton@sympatico.ca,15145244,000000123720458,1,1,"Écoutez, l'agent Ahmed a été tout à fait correct, poli, attentif, mais à la fin je n'étais pas réellement plus avancé dans ma recherche de solutions, je vais essayer les autres formes de supports qu'offre Bell.",2
347565,06-MAR-12,02-MAR-12,Irfan,,en,70.53.173.75,ggruth@sympatico.ca,15117742,000000123655217,5,4,Explain what caused the problem.,3
347566,06-MAR-12,03-MAR-12,Pradheep Kumaar,,en,70.49.71.27,captainhymie@sympatico.ca,15127246,000000123677197,5,5,,5
347567,07-MAR-12,06-MAR-12,Denys,,en,64.228.145.86,arcrawford@sympatico.ca,15154338,000000123741097,4,4,,5
347568,07-MAR-12,06-MAR-12,Thierry,,fr,76.67.146.81,veronique.philippe@bell.net,15166286,000000123753123,5,4,"Après avoir parlé avec Thierry, on m'a transféré au service à la clientèle «télévision» et le gars disait qu'il m'entendait pas bien.  Pourtant, je parlais sur la même tonalité qu'avec Thierry.  Finalement, j'ai dû raccroché la ligne au nez du gars, car il n'arrêtait pas de dire «Allò, je ne vous entends pas bien», donc ma question n'a pas été résolue.

Quelle est la procédure pour enregistrer des émissions télévision et les réécouter plus tard?  Pouvez-vous m'envoyer la procédure par courriel à veronique.philippe@bell.net?

J'attends de vos nouvelles!

Véronique Veilleux",4
347569,07-MAR-12,06-MAR-12,Saber,,fr,70.26.148.211,richard627@sympatico.ca,15164076,000000123757258,4,4,pas grand choses de plus mon cas a ete resolus avec succes merci,5
347570,07-MAR-12,06-MAR-12,Vijay,,en,70.51.168.201,saship@sympatico.ca,15164756,000000123759205,3,1,"Really fix the root cause of the problem
",1
347571,07-MAR-12,06-MAR-12,Faqria,,en,74.14.162.253,gillis.family@sympatico.ca,15158238,000000123759574,4,4,No suggestion,5
347572,07-MAR-12,06-MAR-12,Joyce,,en,174.88.50.167,emidio.neto@sympatico.ca,15157408,000000123740760,4,4,,5
347573,07-MAR-12,28-FEB-12,Med Ali,,fr,70.52.104.182,reber@sympatico.ca,15083844,000000123596048,4,4,c`était ok,5
347574,07-MAR-12,06-MAR-12,Karen,,en,184.146.113.61,srotterman@sympatico.ca,15165270,000000123755992,4,5,"There was some dead air as Karen was creating/updating the incident ticket - since I work for a Service Desk, I knew what she was doing and was not bothered by the silence - others may not and think there is no one there
Karen did very well capturing my problem and escalating to a senior tech; however based on my problem description, she indicated that they would send me a new modem and that it would arrive in 1-2 days ... I am happy to report that it arrived late this afternoon!  If I need to call in again, I hope to reach Karen!",5
347575,07-MAR-12,06-MAR-12,Anne,,en,70.49.188.225,jjabrown@sympatico.ca,15159620,000000123748853,5,5,"Nothing THE SERVICE GREAT AND THE 
PROBLEM FIXED 
I AM PLEASED WITH THE SERVICE
      THANKS",5
347576,08-MAR-12,07-MAR-12,Carlton,,en,69.157.49.21,stecap@sympatico.ca,15178688,000000123783674,5,5,Nothing all was great,5
347577,08-MAR-12,07-MAR-12,Brendan,,en,70.51.224.195,campcarlisle@sympatico.ca,15168786,000000123764244,4,5,,3
347578,08-MAR-12,07-MAR-12,Maxime,,en,174.93.68.125,bradwatts@sympatico.ca,15168538,000000123777914,5,,Email me with a summary of the call,
347579,08-MAR-12,07-MAR-12,Chiheb,,fr,69.159.157.74,deniserousseau@sympatico.ca,15169971,000000123776171,5,5,,4
347580,08-MAR-12,06-MAR-12,Henia,,fr,184.151.114.71,johanne.ct@sympatico.ca,15159758,000000123738076,5,5,"Tout c est bien déroulé J ai bcp apprécié le fait que même si mon nouveau service d' Internet débutera seulement dans une couplede se
aines que mes frais d' utilisation excédentaire pour ce mois seront crédités ",5
347581,08-MAR-12,06-MAR-12,Erika,,en,67.70.198.148,john_diane_hogenbirk@sympatico.ca,15159788,000000123736354,5,5,"The sales/service representative who handled my call behaved in a professional and exemplary manner and I have no suggestion for improvement.

My next comment is in reference to the next question, which asks whether I would recommend Bell.  My answer is neutral, because it would depend on the situation.  For instance, if the person had similar requirements, then I would describe my arrangements with Bell as one solution.  ",3
347582,08-MAR-12,07-MAR-12,Shyam,,en,174.92.54.174,murval6@sympatico.ca,15176084,000000123776174,5,3,,4
347583,06-MAR-12,05-MAR-12,Katlin,,en,174.91.71.192,bluejaykay@sympatico.ca,15144758,000000123718376,5,4,,4
347584,07-MAR-12,06-MAR-12,Karen,,en,74.15.62.112,bossrob1@sympatico.ca,15155004,000000123736161,5,5,,4
347585,07-MAR-12,06-MAR-12,Pat,,en,70.31.159.108,robertyu@sympatico.ca,15164256,000000123744938,5,5,,5
347586,08-MAR-12,07-MAR-12,Abir,,fr,70.30.191.100,manzerolle@bell.net,15174966,000000123763927,5,5,,5
347587,08-MAR-12,07-MAR-12,Abul Karam,,en,64.228.93.56,ppbilodeau@sympatico.ca,15177030,000000123766539,2,1,have someone who could speak clear english - ,3
347588,08-MAR-12,07-MAR-12,Tathiana,,en,76.69.7.167,cnjpucz@sympatico.ca,15169320,000000123775422,4,3,"I was on the ""chat"" line with Abigail, and ALL the connection stopped, broken, interrupted. I had absolutely no Internet connection, noting at all. no greean lights on the modem. ",2
347589,08-MAR-12,07-MAR-12,Mohamed Amine,,fr,184.145.215.146,claudechausse@sympatico.ca,15169252,000000123778498,4,5,SERVICE RAPIDE ET COURTOIS,4
346036,08-MAR-12,07-MAR-12,Rolando,,en,50.101.149.108,c.marco@sympatico.ca,15168726,000000123761262,4,4,I was unable to hear the Bell employee clearly!!!!,5
346037,08-MAR-12,07-MAR-12,Megan,,en,69.158.139.100,david.derksen@sympatico.ca,15169744,000000123777184,3,3,"needed clearer directions re"" my bill and the internet compnents",4
346038,08-MAR-12,06-MAR-12,Nelson,,en,205.210.254.16,cdickson@bell.net,15155506,000000123759202,4,4,"I was satisfied with his response to my query.. My concern was the phone call I had RECEIVED from BELL telling me that I had a problem with my internet service.   I placed my call to Nelson as an alternative route to ""check out"" the suspicious nature of the phone call I received.",5
346039,08-MAR-12,07-MAR-12,Arbia,,fr,207.164.171.148,landry.gerry@sympatico.ca,15174066,000000123770283,5,5,,5
346040,08-MAR-12,07-MAR-12,Naveen,,en,64.229.211.148,gwsanderson1@sympatico.ca,15171730,000000123773624,5,5,"Since I am not computer litterate, I just don't know.",5
346041,08-MAR-12,07-MAR-12,Matthew,,fr,65.93.155.94,joanne.duguay@sympatico.ca,15173038,000000123763977,5,4,,4
346042,08-MAR-12,07-MAR-12,Dominic,,en,69.159.61.64,paulwhaling7@bell.net,15176712,000000123776536,5,4,"nothing, he was very propfessional and did a fast excellent assessment",4
346043,08-MAR-12,04-MAR-12,Arthur,,en,76.69.112.28,eric_g@bell.net,15138160,000000123699300,4,4,I think you have done your best,4
346044,08-MAR-12,07-MAR-12,Alexandra,,en,184.147.220.249,se.coughlin@sympatico.ca,15178222,000000123773711,2,1,i resolved the problem with the help of a friend and i feel that with some questioning the representative probably would have been able to resolve the problem. all i needed to know apparently was to type in sympatico.ca and the mail would have appeared on my tablet instead of changing passwords and being told to contact the manufacturer of the tablet as it wasn't purchased at the bell store.,4
346045,10-MAR-12,01-MAR-12,Alejandro,,en,76.69.24.95,gpimlatt@sympatico.ca,15104926,000000123648799,1,1,Pull up records of previous calls with tech support - I even provided a tracking number - so that I don't have to repeat the same conversations / steps each time.,1
346046,10-MAR-12,09-MAR-12,Juan,,en,99.227.148.20,rickdelisle@sympatico.ca,15202230,000000123819950,5,5,JUAN WAS FANTASTIC WITH HIS HELP AND ADVISE I WAS FULLY SATISFIED.  HE IS A KEEPER.  ,5
346047,10-MAR-12,09-MAR-12,Tony,,en,12.77.223.187,urb.71@sympatico.ca,15204174,000000123812627,2,1,"When I explained my problem with losing the sympatico email connection, your representative rattled off all kinds of things. I told him I don't have a clue what he is talking about and he repeated the same thing more or less. I think he should have taking me step by step through the process, not overwhelm me with ten steps, or so, at once. I hung up in frustration.
Generally speaking I am happy with my sympatico service.
Ursula Bolkovic.",5
346048,10-MAR-12,09-MAR-12,James,,en,174.88.18.238,samiddleton@sympatico.ca,15202758,000000123810814,5,4,,5
346049,10-MAR-12,09-MAR-12,Farhana,,en,184.148.84.11,pe.isbister@sympatico.ca,15201438,000000123811662,5,5,"I did have somewhat of a difficulty with the dialect of her English, which I felt badly asking her to repeat what she had said.",4
346050,10-MAR-12,06-MAR-12,Jose,,en,174.93.50.194,roypreston@sympatico.ca,15164474,000000123748668,4,3,It would have been better if my problem had been solved the first time I called (two days earlier) when the technician spent over one hour trying to fix it and it still was not right. This second attempt seems to have done the job - thank you.,5
346051,10-MAR-12,09-MAR-12,Naveen,,en,69.157.51.83,barnev@sympatico.ca,15193298,000000123817292,5,5,,5
346052,10-MAR-12,09-MAR-12,Martin,,en,70.49.158.164,paal@bell.net,15201238,000000123819345,1,4, Make certain your employees speak English clearly and slowly.I had to ask the first man who directed me to give me someone else who did solve the problem to my satisfaction.,3
346053,10-MAR-12,07-MAR-12,Roy,,fr,74.12.246.189,marco.bouchard@bell.net,15175038,000000123779069,2,2,J'ai reçu un avis de mise hors service de mon internet actuel pour 40$ et le support technique refuse de me l'accoder.,3
346054,10-MAR-12,23-FEB-12,Amine,,fr,76.68.203.106,monyver@sympatico.ca,15027348,000000123490681,5,5,"Rien d'autre puisque le problème a été résolue.
Merci",5
346055,10-MAR-12,08-MAR-12,Balaji,,en,50.100.216.83,hponzi@sympatico.ca,15184636,000000123781388,4,4,At this moment I don`t know.,4
346056,10-MAR-12,08-MAR-12,Adnen,,fr,70.50.149.234,francoiserobillard@sympatico.ca,15183776,000000123795437,4,4,J'admire la patience des intervenants,4
346057,10-MAR-12,29-FEB-12,Catherine,,en,70.50.44.43,giovanni.bavaro@sympatico.ca,15091214,000000123605784,5,4,,5
346058,10-MAR-12,04-MAR-12,Danielle,,en,174.88.168.177,lkdirt@bell.net,15140324,000000123699433,1,,I am not impressed whatsoever with Bell. As of today I am still waiting for a call back from a supervisor. When I signed up for this package I asked for how bell could save me TIME AND MONEY!!!! Where they have failed on both accounts. I have called three times now and seem to keep getting the same reply.....NO SUPERVISOR AVAILABLE to speak to!!!! I am waiting until monday and if I do not hear back I will be canceling this whole package and returning back to another provider and have no intentions on paying you a DIME!!!,1
346059,10-MAR-12,09-MAR-12,Alexandre-Hugo,,fr,76.71.169.155,malro@sympatico.ca,15199686,000000123817004,5,5,"Je suis pleinement satisfait et je ne vois pas comment on pourrait faire mieux

Roger Maltais",5
346060,10-MAR-12,09-MAR-12,Manindra Velpula,,en,65.92.114.131,gvcostel@sympatico.ca,15196882,000000123818887,5,5,nothing,5
346061,10-MAR-12,08-MAR-12,Srinivas,,en,70.48.228.56,brooks7474@sympatico.ca,15181664,000000123793741,5,5,Have a loyalty system in place for your representative to offer such as first month free on an upgrade as an example.,4
346062,10-MAR-12,10-MAR-12,Eliena,,en,174.91.110.246,sandy.emmanuel@sympatico.ca,15202804,000000123825292,5,5,,5
346063,10-MAR-12,09-MAR-12,Ridha,,fr,70.29.152.249,madi66@sympatico.ca,15199628,000000123821278,5,5,,5
346064,10-MAR-12,09-MAR-12,Gloria,,en,70.26.65.69,grace.moody@sympatico.ca,15196732,000000123816298,5,5,My only problem with Gloria was her slight accent and how quickly she spoke. If we had been face to face I probably would have understood her perfetly.  Grace MOODY.,5
346065,10-MAR-12,07-MAR-12,Edwin,,en,70.24.182.87,neil.kipnis082@sympatico.ca,15176166,000000123764993,4,4,nothing thank you,4
346066,10-MAR-12,05-MAR-12,Andrew,,en,74.12.240.148,macups@bell.net,15149410,000000123717203,5,5,David was great.,5
346067,10-MAR-12,09-MAR-12,Abir,,fr,70.26.181.136,r.f.laly@sympatico.ca,15201814,000000123810275,5,5,Rien. Tout a été corrigé avec gentillesse et politesse.  Félicitations,5
346068,10-MAR-12,09-MAR-12,Jose,,en,65.93.42.170,kathy.rideout@sympatico.ca,15198460,000000123823274,5,5,Nothing,5
346069,10-MAR-12,05-MAR-12,Rym,,fr,65.93.169.112,fanny1@sympatico.ca,15146609,000000123714400,5,4,Pourquoi ma vitesse est -elle passée de 7.25 à 5.98 depuis ce problème,4
346070,10-MAR-12,09-MAR-12,Christine,,en,69.158.165.129,j3khawkins@sympatico.ca,15197408,000000123805937,4,4,,4
346547,07-MAR-12,06-MAR-12,Ben,,en,76.69.66.124,cflorea@sympatico.ca,15155550,000000123737487,5,5,"If Bell wants to keep its customers, then Bell should look around about what kind of fees competitors are practising at the same kind or similar packages.
",3
346548,07-MAR-12,02-MAR-12,Estephania,,en,65.92.25.111,hrhart@sympatico.ca,15118322,000000123670842,5,4,Nothing,4
346549,07-MAR-12,05-MAR-12,Mohammed Wasay,,en,74.198.9.130,rlpiccoli@sympatico.ca,15151444,000000123709702,1,2,"Keep passing my problem in to different departments with no final resolution.  
",1
346550,07-MAR-12,06-MAR-12,Fatma,,fr,70.55.166.78,dupras4@sympatico.ca,15157140,000000123741698,5,5,,5
346551,07-MAR-12,06-MAR-12,Susan,,en,69.70.31.246,kathi.cordella@sympatico.ca,15160210,000000123745708,2,2,For over a year I was paying for service & not receiving 100% of what I needed - I was offered a $25 credit,1
346552,07-MAR-12,06-MAR-12,Sriram,,en,64.229.239.165,hlewis72@sympatico.ca,15158742,000000123758584,5,5,Nothing - what I called for was initially resolved. Only when I decided to get out my laptop was another issue apparent- so I called back.,
346553,07-MAR-12,06-MAR-12,Melvin,,en,70.48.186.103,leslie.millward@sympatico.ca,15160810,000000123739165,4,5,less background noise.,4
346554,07-MAR-12,06-MAR-12,Amine,,fr,174.92.195.214,pourmich@sympatico.ca,15163590,000000123748685,5,5,rien,5
346555,07-MAR-12,06-MAR-12,Nelson,,en,174.91.47.99,jonfb@sympatico.ca,15159834,000000123747425,5,5,don't know,3
346556,07-MAR-12,06-MAR-12,Kylie,,en,69.156.117.26,billandjane@sympatico.ca,15154836,000000123741315,4,4,"i've found dealing with some employee's very hard they seem to have a i don't give a dam out look while others go above and beyond to assist you, because of this there has been numerous times my wife and i have considered switching our services buy then we get somebody that cares about there job and customers and thats the only reason we're still with bell i've other things to say regarding your customers such as continue to bill for services even thou you know longer charge for these services. i consider this very poor customer relations and poor business pratice always worried about stiffing the little guy. this ends my rant as if it would do any good.",4
346557,07-MAR-12,06-MAR-12,Miroslav,,en,74.15.247.166,wildway@bell.net,15166524,000000123750011,1,2,tried of been put from department to department and people that can't speek proper english,1
346558,07-MAR-12,06-MAR-12,Radhika,,en,70.50.193.77,ethom@sympatico.ca,15157558,000000123740798,3,3,When the problem with Broadband was solved it cut off my internet connection and I was most unhappy with that.,4
346559,07-MAR-12,06-MAR-12,Kanchumarthi,,en,67.68.41.182,emleocanuck@sympatico.ca,15157420,000000123751453,4,3,I have no idea,5
346560,07-MAR-12,06-MAR-12,Kevin,,en,64.229.186.227,plantscape@bell.net,15163539,000000123740910,3,2,Fix our internet issues,3
346561,07-MAR-12,06-MAR-12,Elijah,,en,67.71.95.29,james.white3@sympatico.ca,15159136,000000123757564,4,5,had trouble hearing the representative. ,4
346562,07-MAR-12,06-MAR-12,P Senthil,,en,69.158.19.45,bj.hart@sympatico.ca,15154862,000000123742559,4,4,,4
346563,07-MAR-12,06-MAR-12,Halima,,fr,174.89.96.199,mommysoleil@sympatico.ca,15162426,000000123752050,5,5,,5
346564,07-MAR-12,06-MAR-12,Ibtissem,,fr,67.71.119.210,inez.b@sympatico.ca,15158898,000000123751064,5,5,,4
346565,07-MAR-12,16-FEB-12,Anis,,fr,64.228.82.147,mokhtar2005@sympatico.ca,14946638,000000123320580,3,2,,2
346566,07-MAR-12,06-MAR-12,Eric,,en,70.30.31.111,abackshall@sympatico.ca,15153668,000000123745955,5,3,She tried very hard and dtermined it was not the connection with Bell that was the problem.  Then last night my son suggested I turn the computer off and reboot. And that solved the problem.,5
346567,07-MAR-12,06-MAR-12,Aymen,,fr,184.148.254.169,moniquereeves@sympatico.ca,15162448,000000123746182,4,4,,4
346568,07-MAR-12,02-MAR-12,Harjeeth,,fr,74.15.207.253,joanne13.ca@sympatico.ca,15119214,000000123670888,4,4,I would like to receive my correspondence in ENGLISH. ,4
346569,07-MAR-12,06-MAR-12,Igor,,en,70.54.102.253,rmadill@sympatico.ca,15164176,000000123750467,5,4,Nothing,5
346570,07-MAR-12,06-MAR-12,Allaura,,en,174.94.1.109,gregorybrown@sympatico.ca,15158402,000000123759071,1,1,"less wait, more cooperation",1
346571,07-MAR-12,02-MAR-12,Pau,,en,64.228.71.97,keilmanj@bell.net,15119794,000000123661112,4,4,,4
346572,07-MAR-12,06-MAR-12,Zishan,,en,76.68.101.123,albertberube@sympatico.ca,15153906,000000123740399,5,5,service completely satisfactory and appreciated the fallow up call.,5
346573,07-MAR-12,06-MAR-12,Vijay,,en,70.29.88.6,edwarddavey@sympatico.ca,15157302,000000123749615,5,5,CANNOT THINK OF A THING.,5
346574,07-MAR-12,06-MAR-12,Mohamed Amine,,en,76.66.153.123,dave1972@bell.net,15156434,000000123754654,5,5,,4
346575,07-MAR-12,06-MAR-12,Marc-Andre,,fr,50.100.131.218,claude.lemay@sympatico.ca,15155864,000000123742892,5,5,Tout etait tres bien.,4
346576,07-MAR-12,06-MAR-12,Med Amine,,fr,174.88.62.30,sylviane.thibault@sympatico.ca,15165616,000000123758133,5,5,"Rien de plus, c'était vraiment parfait et régler dans un rien de temps. Félicitations à mon technicien et à l'équipe. Un service à recommander.",5
346577,07-MAR-12,06-MAR-12,Lilian,,en,198.164.100.100,dalemartinson@sympatico.ca,15156250,000000123742244,4,4,,4
346578,07-MAR-12,06-MAR-12,Abdel basset,,fr,184.144.171.101,mtherrien007@sympatico.ca,15162550,000000123758340,5,5,Le technicien a été très patient et compétent.  Je ne pouvais pas demander mieux.  ,5
346579,07-MAR-12,06-MAR-12,Ajay,,en,216.185.91.38,kberga@sympatico.ca,15160236,000000123744256,1,1,"MY EMAIL ACCOUNT WAS HACKED. IDENTITY THEFT AND FRAUD ARE A CONCERN. THE REPRESENTATIVE DID NOT SEEM TO UNDERSTAND THE SERIOUSNESS OF THIS. ONCE RESOLVED, I PLAN TO CANCEL ALL OF MY BELL SERVICES AND CHANGE TO COGECO. I WILL ALSO BE WRITING A BLOG POST ABOUT THIS EXPERIENCE AND SHARING IT WIDELY ON ALL MY SOCIAL MEDIA. THIS IS AN ATROCIOUS EXPERIENCE!! I AM APALLED AT THIS SERVICES I RECEIVED",1
346580,07-MAR-12,06-MAR-12,Daniella,,en,199.96.153.92,s.lusher@sympatico.ca,15164584,000000123757389,5,5,,5
346581,07-MAR-12,06-MAR-12,Alejandro,,en,216.185.91.38,kberga@sympatico.ca,15160238,000000123754800,1,1,"MY EMAIL ACCOUNT WAS HACKED. IDENTITY THEFT AND FRAUD ARE A CONCERN. THE REPRESENTATIVE DID NOT SEEM TO UNDERSTAND THE SERIOUSNESS OF THIS. ONCE RESOLVED, I PLAN TO CANCEL ALL OF MY BELL SERVICES AND CHANGE TO COGECO. I WILL ALSO BE WRITING A BLOG POST ABOUT THIS EXPERIENCE AND SHARING IT WIDELY ON ALL MY SOCIAL MEDIA INCLUDING TWITTER, FACEBOOK ETC. THIS IS AN ATROCIOUS EXPERIENCE!! I AM APALLED AT THIS SERVICES I RECEIVED",1
346582,06-MAR-12,28-FEB-12,Eric,,en,174.89.175.122,dale.heckman@sympatico.ca,15076012,000000123590560,4,3,"I started out on the online chat and was transferred to at least three different ""specialists"", to whom I had to repeat my situation and my question and who each assured me they were transferring me to the ""right specialist"" to answer my question. It was an utter waste of time. It was only when I spoke to the specialist on the phone that I received some actual help, and I was very grateful for his assistance. He did a great job. I will NEVER use chat again if I can help it.",2
347099,07-MAR-12,06-MAR-12,Claudia,,en,65.95.95.169,turgut.akter@sympatico.ca,15166148,000000123736948,3,3,The English of your agent was not entirely comprehensible. ,4
347100,07-MAR-12,06-MAR-12,Bedre,,en,70.26.80.124,cjfarrugia@bell.net,15155822,000000123757678,1,2,"You could have paid more attention to what actually was happening with my internet and sent me a new modem with the technitian that came to repair the outside wirring.  Also I did not need to sit here and wait for a technician that did not need to come into my home in order to fix the problem. I lost a week of internet use as well as having major problems at the worst possible time and all I got from you was passed on to the wrong department, disconnected and having to explain my problem over and over again to a new person on the phone who would then have me go over the same process over and over and waste my time. Your technicians said they would test my line and call me back. They did not call. I then had to call in again and explain all over again to a new person who would try all the same tests the person before tried.  This went on for over 4 hours on Friday evening with me being disconnected once and once being forwarded to the wrong department.  On Saturday morning you had me wait at home from 8 to 11 for a technician who did not come to my home to do work but instead did repair outside and called to tell me the problem was resolved.  It wasn't. A few hours after the technician was done, I had the same issues again.  I spent nearly 3 hours on the phone this time until I spoke with a supervisor who finally agreed to send me a new modem.  All this resulted in great inconvenience to myself as at this time I was preparing for a major show for which I needed to receive e-mail with information that was to go into a handout to be given out at the show.  As a result of these problems I was only able to complete half the brochure and I now have issues at work where they do not believe that Bell was not able to fix my internet problems inside of a week. ",2
347101,07-MAR-12,05-MAR-12,Lobna,,fr,65.94.176.102,michelinecharles@bell.net,15150036,000000123713724,3,4,Que nous aillons des conseillers ici au canada ou au Québec car la communications était très difficile.  J'ai du faire répété tout le long de l'appel car il y avait trop d'interférence et bruit sur la ligne.,3
347102,07-MAR-12,06-MAR-12,Tara,,en,50.100.51.101,mkaye@sympatico.ca,15162342,000000123739173,5,5,"Tara handled issue well, however i am getting tired of calling about same thing. The Tech that came to my residence took the router with him when he installed the new one but i keep getting reminders to return it.",5
347103,07-MAR-12,06-MAR-12,Lamya,,en,204.101.237.139,murray_d@sympatico.ca,15162591,000000123751975,2,1,Listen and do what you say you will do. ,2
347104,07-MAR-12,06-MAR-12,Karen,,en,50.100.51.101,mkaye@sympatico.ca,15162344,000000123741643,5,5,Issue explained well.,5
347105,07-MAR-12,06-MAR-12,Ameer,,en,70.27.55.42,shari.byerley@bell.net,15164960,000000123759473,3,2,I wasn't impressed that I couldn't access my internet.,3
347106,07-MAR-12,01-MAR-12,Leni,,en,174.95.21.214,paularisa@sympatico.ca,15109804,000000123633929,5,5,,5
347107,07-MAR-12,06-MAR-12,Tracy,,en,174.93.236.131,duncan.elvidge@sympatico.ca,15157130,000000123740161,4,5,Ihave no idea how many calls you get in a day so as to reply immediately is probably impossible.  It took 30 minutes of wait and talk time to resolve my problem.,4
347108,07-MAR-12,05-MAR-12,Hajer,,fr,64.228.82.147,mokhtar2005@sympatico.ca,15150226,000000123718651,3,1,,2
347109,07-MAR-12,06-MAR-12,Gerry,,en,184.147.39.246,susantubman@sympatico.ca,15165516,000000123746131,5,5,,5
347110,07-MAR-12,05-MAR-12,Mohamed Ali,,fr,70.51.64.29,louisseguinholdings@bell.net,15149212,000000123715938,1,1,"Tout ce que je désirais, c'est de créer une nouvelle adresse Courriel qui se lit comme suit: celine.fouquereau@bell.ca ou bell.net.

Lorsqu'on arrive au code à déchiffrer, je suis incapable de le lire et l'ordinateur gèle. Le représentant n'a pas été capable de solutionner le problème. Il a aussi mentionné qu'il me rappellerait en dedans d'une heure. J'attends encore.

Pendant ma conversation avec lui, il m'a mentionné que je possédais aussi une adresse au nom de louisseguin@bell.net. Lorsque j'ai fait la demande pour cette adresse, la représentante m'a mentionné que le nom est déjà pris. C'est à n'y rien comprendre.

Aussi, si vous écoutez l'enregistrement, vous remarquerez qu'il perdait parfois patience.",
347111,07-MAR-12,06-MAR-12,Kevin,,en,174.94.56.100,jason.swan@sympatico.ca,15159234,000000123758123,3,2,dont promise times for repair and then change next day due to worklaod..second time you have done this to me now!!!!,3
347112,07-MAR-12,06-MAR-12,Sravan Kumar,,en,70.24.78.182,carol.king3@sympatico.ca,15155376,000000123747369,5,5,Everyone was very helphul. I am happy with the improvment.  The only problem I have is that when I get someone with a heavy accents it is difficult for me to make them out because i am hard of hearing. ,5
347113,07-MAR-12,22-FEB-12,Robert,,en,64.229.25.146,sally.remus@sympatico.ca,15016976,000000123444657,4,4,,3
347114,07-MAR-12,05-MAR-12,Ajay,,en,50.100.148.172,kwingert@sympatico.ca,15148750,000000123717443,5,4,All was done well.,4
347115,07-MAR-12,06-MAR-12,Sebastien,,fr,65.94.24.139,yves079@sympatico.ca,15166788,000000123748419,4,3,"il y avait un petit problème et le technitien aurait dû le voir, mais j'ai trouvé le problème et tout fonctionne bien. ",4
347116,07-MAR-12,06-MAR-12,Tracey D,,en,76.65.165.234,osdaco@sympatico.ca,15163010,000000123747441,5,5,maybe a better deal,5
347117,07-MAR-12,06-MAR-12,Oscar Ernesto,,en,50.101.67.66,j_milner@sympatico.ca,15159042,000000123753173,2,1,"I still have the problem- cannot get into my email because ""there seems to be a problem with Bell. Please try again later"". This has been going on for 5 days now, and I am NOT a happy person.For starters, the problem should have been solved long ago.",1
347118,06-MAR-12,05-MAR-12,Stedman,,en,64.229.245.89,maupat@sympatico.ca,15149766,000000123726569,1,1,Fix the problem. The impression I have is that the staff don't know what they are doing.,2
347119,07-MAR-12,06-MAR-12,Med Waheb,,fr,76.68.154.160,lepusa@sympatico.ca,15160798,000000123740159,1,1,écouter ma demande et régler le problème pour lequel j'appelais.,2
347120,07-MAR-12,06-MAR-12,Matthieu,,en,67.71.143.191,jim053@sympatico.ca,15159590,000000123759569,4,4,nothing,5
347121,07-MAR-12,06-MAR-12,Salvador,,en,70.55.15.190,pa.douglas@sympatico.ca,15163048,000000123743584,5,5,,4
347122,07-MAR-12,06-MAR-12,Welid,,fr,67.68.222.230,deniscourcelles@bell.net,15156662,000000123741505,4,4,,4
347123,07-MAR-12,06-MAR-12,Roy,,en,70.53.8.139,edgarals@sympatico.ca,15157278,000000123748128,5,5,The salesperson at Square One (Marc)gave us the lowest Internet service (Fibe 6) letting us believe that he was quoting us for the fastest. We were very disappointed with the deception and the prospect to have to pay more for what we were asking for. ROY WAS EXCELLENT at providing us with a solution and making us feel better. ,5
347124,08-MAR-12,06-MAR-12,Susan,,en,205.219.133.1,trev.hope@sympatico.ca,15166102,000000123746813,5,5,,5
347590,08-MAR-12,07-MAR-12,Cecile,,en,69.157.58.190,danieldragon@sympatico.ca,15169624,000000123778526,5,5,Keep using service people that have no heavy accents -stop using overseas call centers where it is to difficult to understand thier directions becasue of thier poor english skills to communicate . ,5
347591,08-MAR-12,07-MAR-12,Mounira,,fr,206.47.249.247,rxheaven@bell.net,15177878,000000123773116,1,1,"Prendre le temps d'écouter et comprendre ma demande. Cet appel a été une perte de temps pour moi et n,a rien résolu, Bell a brisé sa promesse envers moi.",1
347592,08-MAR-12,01-MAR-12,Omar,,fr,67.70.78.210,ROLANDBRETON@sympatico.ca,15100210,000000123631785,4,4,,5
347593,08-MAR-12,05-MAR-12,Reuben,,en,67.71.58.43,mary_ellen.mcneil048@sympatico.ca,15149730,000000123716739,3,1,"The customer carE reps have done an EXECLLENT job for what they could do, but the follow up from Tech, support has not been done. Called in on 2/25/12 spoke to Manoharan he set up for tech. support to call me on 2/28 or 2/29 NO ONE CALLED. Called in again on 3/5/12 spoke to Reuben he also set up for tech. support to call me on 3/5 or 3/6 NO ONE CALLED. Both times I stayed home for the entire day as not to miss the call. My problem has not been resolved... this is concerning my COMPUTER SECURITY... I feel it is extremely important ... now I am thinking of diconnecting BELL SECURITY an going out and purchasing another security supplier. Not impressed with the service from BELL TECHNICAL SUPPORT ",2
347594,08-MAR-12,06-MAR-12,Faqria,,en,70.27.36.28,lvann_11@sympatico.ca,15161174,000000123759449,3,,Fixed it the 1st time. l was so upset going to my computer several days in a row and off and on only to find out it's down. THEN l COMPLAIN TO SOMEONE THAT CAN'T PROPERLY SPEAK ENGLISH. They are truly fine and polite people (God Bless them) but when l look to buy something l want to understand what's said. l am so far behind right now it's not funny. Still paid for service l didn't get though. l will calm down and try it one last time. ,2
347595,08-MAR-12,07-MAR-12,Paula,,fr,199.255.29.210,costeanu@sympatico.ca,15169396,000000123764189,3,4,"Please, would it be possible to change the language from French to English?
Thanks!",4
347596,08-MAR-12,07-MAR-12,Seshadri,,en,209.87.231.80,devipond@sympatico.ca,15170028,000000123782693,4,4,The. Modem has been in service along and becoming weaker with time. Seshadri was able to revitalize it and it's working well now. Thank you.,5
347597,08-MAR-12,03-MAR-12,Mohamed Yusuf,,en,76.64.3.61,lws2302@bell.net,15131462,000000123684516,5,5,Nothing,5
347598,08-MAR-12,07-MAR-12,Abdul,,en,99.237.251.54,orchardinstruments@sympatico.ca,15176426,000000123770859,5,5,,5
347599,08-MAR-12,07-MAR-12,Patrick,,en,184.146.175.254,val.williams@sympatico.ca,15179532,000000123776021,5,5,"Patrick was very pleasant and fixed my problem.
I was very satisfied with his service.",5
347600,08-MAR-12,07-MAR-12,Mathew,,en,76.64.196.121,canddstep@bell.net,15168792,000000123766007,5,5,"If I had been informed of the one-time modem charge at the time I upgraded my internet service, my enquiry would not have been necessary.

By the way, congratulations on a well-designed survey form.",5
347601,08-MAR-12,07-MAR-12,Zef,,en,50.101.50.242,p.kostic@sympatico.ca,15176486,000000123768795,5,5,,5
347602,08-MAR-12,07-MAR-12,Mustapha,,fr,70.30.151.21,caronl13@sympatico.ca,15168910,000000123762522,4,4,,5
347603,08-MAR-12,07-MAR-12,Khalil,,fr,76.65.87.63,brodeur49@sympatico.ca,15168598,000000123771085,5,5,,5
347604,08-MAR-12,07-MAR-12,Thierry,,fr,174.95.239.159,joanne.whalen@sympatico.ca,15173046,000000123764617,5,5,,5
347605,08-MAR-12,07-MAR-12,Christopher,,en,70.53.100.135,gmanning159@bell.net,15171510,000000123780540,1,1,,1
347606,08-MAR-12,07-MAR-12,Jordan,,en,76.67.21.77,tlc_cyr@bell.net,15179298,000000123770053,5,5,Nothing he was great. Very helpful and understanding.,5
347607,08-MAR-12,07-MAR-12,Jose,,en,74.14.5.104,coopergay@sympatico.ca,15169374,000000123785137,1,1,re-activate your prevous 3rd-party policy,1
347608,08-MAR-12,07-MAR-12,Susy,,en,70.30.35.71,jungle@bell.net,15173456,000000123765251,5,5,"all was so good I can't think of any one
thing to improve",5
347609,08-MAR-12,07-MAR-12,Meriem,,fr,65.92.27.36,francis.marin@sympatico.ca,15171045,000000123776453,4,4,,5
347610,08-MAR-12,07-MAR-12,John,,en,70.52.132.108,RuthMMiller@sympatico.ca,15167150,000000123763215,2,1,"The fact we have to talk to someone in India is so ridiculous - I can't even express my total frustration to this whole matter.  I actually talked to two people.  The first one couldn't resolve the situation so he esculated it to a higher level.  The first rep spoke better English than the second.  It was very difficult to understand the second. Both were polite but it really goes against my beliefs that a supposedly Canadian Co.(Bell)has to have call centres all over the world except in our own country.  When I need help I want to be talking to someone at least in Canada preferably in my own area GTA.  Also, if you want service why are we trying to contend with the problem through someone who is reading it off text and who likely doesn't know any more than we do.  If we don't have internet, then we report it and get an appointment for a technician to come to solve the problem.  THAT WOULD BE SERVICE! If we have to go through call centres, then at least have them in Canada, servicing the Canadian people.    ",2
347611,08-MAR-12,07-MAR-12,Dharyll,,en,76.69.130.64,dozorio@sympatico.ca,15170332,000000123766788,5,5,"Nothing, everything was handled great.",5
347612,06-MAR-12,05-MAR-12,Sofiene,,fr,174.91.254.34,helouali@sympatico.ca,15147362,000000123721862,4,4,,4
347613,06-MAR-12,05-MAR-12,Mohd,,en,69.156.2.158,AandWB@bell.net,15143718,000000123721781,5,5,,5
347614,06-MAR-12,05-MAR-12,Mukendi,,en,174.88.168.186,georgeb@sympatico.ca,15146982,000000123722202,5,5,None,5
347615,06-MAR-12,03-MAR-12,Srinivas,,en,184.151.63.137,jksone@bell.net,15130207,000000123690178,5,5,"I realize that ur employees r trying to be as polite as possible however the use of "" ma'am"", is pointedly irritating. For some reason if English is the 2nd language it seems to stand out more. The word could either be dropped or substitute ""please"" ie. ""Thankyou"" or ""Type in xxx ma'am"" change to ""Type in xxx pls"" it seems as tho' ma'am is substituted for ""um"". When I call in for help I am already frazzled and hearing ma'am every third word, finally pushes me over the cliff entirely.

Even they ask politely if I would prefer them to refer to me as ""ms. Scott?"" or ""Kirsten""? But still don't over use my name every other word. It has an other side effect of making them appear nervous or unsure of the advice they are giving me. Which is entirely the opposite effect Bell would like them to impart. Thx Kirsten",4
347616,06-MAR-12,05-MAR-12,Moses,,en,69.158.36.62,gork@bell.net,15147132,000000123723826,3,1,use canadians for labour,2
347617,06-MAR-12,05-MAR-12,Rahim,,en,184.145.109.168,wayne.webster@sympatico.ca,15153012,000000123723243,4,4,I spent a lot of time on the phone prior to getting to this person. He was great. Unfortunately I also spoke to 2 agents on March 3 who were quite helpless and told me no one could help me. ,3
346071,10-MAR-12,09-MAR-12,Irving,,en,184.144.32.52,susanpcrawford@sympatico.ca,15203600,000000123818814,5,5,"Tell me that you can give me a better rate for my internet service.There were two  issues I needed solving - finding out why you increased my modem rental $1.00 and the cost of my internet service - are you really being competitive? Stephanie was very pleasant and helped me contact the internet technical dept.
Second issue was needing my password to access my email while out of the country. - Irving was amazing and I appreciate his kindness and pleasantness. THank you for giving me real service people who could speak English properly and understand my needs",3
346072,10-MAR-12,09-MAR-12,Kota,,en,70.54.88.195,nicole.lajoie@bell.net,15200956,000000123812701,3,4,"better language skills - although he was very patient with my requests for him to repeat his statements. 
NOTE: these comments are for the March 9 inquiry only. My previous inquiries were not so good. ",3
346073,10-MAR-12,09-MAR-12,Alexander,,en,50.100.50.206,kwhale@sympatico.ca,15198784,000000123817672,5,5,,5
346074,10-MAR-12,09-MAR-12,Eric,,en,74.15.245.119,matthew.gray@sympatico.ca,15200058,000000123821814,1,1,"your representatives lie to consumers, and lie between departments to a valued customer being force to change internet and not even give notice and in less than a moth discontinuing that internet serive forcing of upgrade to something that is not broken and for a higher cost........ WE are strongly looking at leaving bell because of the lies representives have told us..... ",1
346075,10-MAR-12,09-MAR-12,Omar,,en,184.145.93.56,jrinzler@sympatico.ca,15198266,000000123813264,1,1,"Some while back, you offered customers to change their email addresses from sympatico.ca to bell.net. I was under the impression that I would no longer be able to receive mail from the @sympatico.ca account after I switched over to the bell.net address and then proceeded to remove my old pop info for retrieving email from this (sympatico) account.

Well, yesterday I was looking for a very old email and checked my old computer,(which I only use as a media server) and still has my sympatico account in Outlook. I updated my mail and found almost forty emails addressed to my sympatico address about usage alerts to other bell internet info that I have never seen on my day to day computer.

I called technical support and they told me that the Sympatico account remains as my primary account and cannot be changed or deleted. This is ridiculous.

If for some reason you can't replace the primary account address, then at least have an option as to what address Bell internet emails should be sent to. I missed out on many emails and, for all I know, wasn't properly warned when my monthly bandwidth went over my limit, costing me extra money.

This is a simple addition that you could add to the UCP. Please change this to a user feature.",3
346076,10-MAR-12,29-FEB-12,Luis,,en,70.54.88.195,nicole.lajoie@bell.net,15095958,000000123618244,3,3,"I was told that a new router would be delivered by Purolator. I informed the person I was speaking with that Purolator did not have a good track record delivering to apartments. I was right. In the end it took numerous telephone calls and waiting for more than a week before anything was delivered. Also, I was informed that someone from Bell would contact me in a few days to check the progress. No such call was ever received. Based on this experience I would not recommend Bell Internet. However I am staying with Bell for now and I am giving Bell another chance. One last chance!",3
346077,10-MAR-12,09-MAR-12,Kanni,,en,70.27.70.44,mmoes@sympatico.ca,15200589,000000123817465,5,,"WindowsLive had sent me a second e-mail asking me to verify account information.I was unsure if this was a valid email or a scam. Kanni was able to have me complete some information, so I assume it was the information required. That is why I am unsure..but I will take her word for it.",5
346078,10-MAR-12,09-MAR-12,Arthur,,en,184.145.6.244,afrouws@sympatico.ca,15192582,000000123810869,5,4,,4
346079,10-MAR-12,09-MAR-12,Sudheer,,en,65.92.211.159,brendapurn@sympatico.ca,15193764,000000123802811,4,4,Less time wating on the phone,4
346080,10-MAR-12,09-MAR-12,David,,en,70.52.158.45,calong@sympatico.ca,15193972,000000123812800,5,5,Dave was very helpful and explained everything thoroughly so there was nothing more that could be done.,5
346081,10-MAR-12,09-MAR-12,Charles,,en,174.91.130.51,ght@sympatico.ca,15196535,000000123823263,4,3,Instant modem replacement. I have to wait 3 days...,2
346082,10-MAR-12,08-MAR-12,Radhia,,fr,184.146.255.63,nicole.berube@sympatico.ca,15188354,000000123781365,4,4,,5
346083,10-MAR-12,09-MAR-12,Mir,,en,184.146.173.130,foxwell@bell.net,15196156,000000123808383,5,5,,5
346084,10-MAR-12,28-FEB-12,Gattu,,en,70.54.107.141,stucary@sympatico.ca,15085348,000000123589514,5,2,"That interaction was fine. The subsequent visit by a technician made a small improvement, but the internet service remains slow and unreliable, it keeps crashing.",2
346085,10-MAR-12,09-MAR-12,Venkatesh,,en,216.209.110.98,srle2@sympatico.ca,15203378,000000123812911,2,1,The customer care rep. was difficult to understand speech wise and did not seem to grasp the problem.,
346086,10-MAR-12,09-MAR-12,Med Heni,,fr,174.92.181.140,roger.garceau@sympatico.ca,15202426,000000123810435,4,4,,4
346087,10-MAR-12,09-MAR-12,Asma,,en,201.247.172.49,rjaws@sympatico.ca,15202265,000000123820212,4,3,,3
346088,10-MAR-12,27-FEB-12,Hemanth Kumar,,en,107.4.91.129,bobalou@bell.net,15064786,000000123556677,5,5,,5
346089,10-MAR-12,09-MAR-12,Rohit,,en,76.71.217.187,jbcadams@sympatico.ca,15197642,000000123824779,4,4,,4
346090,10-MAR-12,09-MAR-12,Weng,,en,70.50.154.238,eddie.ida@sympatico.ca,15195718,000000123807184,4,4,MADE OFFER THE FIRST TIME,4
346091,10-MAR-12,09-MAR-12,Philip,,en,67.70.111.35,paul.collings@sympatico.ca,15201354,000000123824007,3,4,My specific question was not answered and a very round about route to the solution was taken. End result was good but took a long time,
346092,11-MAR-12,08-MAR-12,Kayla,,en,64.229.103.183,ebatah@sympatico.ca,15183288,000000123784809,5,5,"i was on an old bundle long distance plan of $5 (now pay $13.95) which changed and was not notified. as a result, i was paying more and lost the bundle discount for several years. when new or old plans change, it would be nice to be notified so that we can be benefit of these discounts. it has now been corrected and am now on the bundle. i had spoken to other agents and none had mentioned this to me until now.",3
346093,08-MAR-12,07-MAR-12,Brittany,,en,70.49.16.155,hellostone@bell.net,15171932,000000123771811,3,3,I HAD TO GO TO THREE OR FOUR TECHNITIONS  TO GET MY PROPLEM SOLVED  WAS TOLD COMPUTER  NOT WORKING PROPERLY THAT NEEDED SERVICE AFTER SEVERAL ATTEMPS  WAS FIXED BETTER GETTING SERVICE  FROM A CANADIAN REP,4
346094,11-MAR-12,10-MAR-12,Jay,,en,76.70.105.33,n.tan@sympatico.ca,15211184,000000123834481,5,5,The technical service who helped me is wonderful. He knew what he's doing and I'm definitely very happy.,5
346583,06-MAR-12,05-MAR-12,Prem,,en,76.71.54.62,stephen077@sympatico.ca,15152292,000000123718638,4,4,very good people in Tech and Phone and Internet for repairs,5
346584,06-MAR-12,05-MAR-12,Mohamed Taher,,fr,64.228.228.68,auger.jcbg@sympatico.ca,15144448,000000123710384,2,1,réparé mon problème sur le champs et non référé mon problème à un autre thecnicien qui vas peu être me rappeller,2
346585,07-MAR-12,06-MAR-12,Tshering,,en,174.92.57.186,mario.rocca@sympatico.ca,15161620,000000123737192,5,5,none,5
346586,07-MAR-12,29-FEB-12,Edwitch,,en,50.101.140.177,Lloydn@bell.net,15086912,000000123616819,1,1,"This rep froze my computer and after consulting with her superviser told me my computer wasn't working and take it to a tech and get it fixed.  My PC was operating just fine until she took it over -- the fact that she took it over confirms that. She was attempting to uninstal Bell security and instal it to determine why it was blocking the ""internet checkup"" from being installed. It cost me $123.00 to have Future Shop Tech Dept. where I purchased the PC about 4 months ago fix it and as a result I have lost allmy files, documents & programs. As a result I have not installed Bell security and would ask you to advise your billing dept. as I will not be using it. ",2
346587,07-MAR-12,06-MAR-12,Mohamed,,fr,74.15.230.184,raymondcharron@sympatico.ca,15163878,000000123752109,5,5,Rien d'autre,5
346588,07-MAR-12,06-MAR-12,Yasmin,,en,69.158.179.26,roy175@bell.net,15164468,000000123750662,4,4,Nothing,4
346589,07-MAR-12,06-MAR-12,Moncef,,fr,174.93.249.116,gillesannette@sympatico.ca,15158226,000000123742701,5,5,"rien de plus a mon avis  vous avez repondu a ma question tout était clair       
                 merci ",5
346590,07-MAR-12,06-MAR-12,Med amir,,fr,184.145.217.243,etoile_bleue@bell.net,15157568,000000123738646,5,4,"Bell a supprimé sans prévenir mes 2 adresses courriels : etoile_bleue@sympatico.ca et daniel.lacroix089@sympatico.ca
J'ai perdu tous mes courriels. Permettre la récupération de mes courriels aurait été la moindre des choses !!!
",3
346591,07-MAR-12,06-MAR-12,Donna,,en,76.64.229.22,parkerja@sympatico.ca,15163120,000000123750633,3,2,,4
346592,07-MAR-12,06-MAR-12,Catherine,,en,76.64.229.22,parkerja@sympatico.ca,15163122,000000123750487,4,2,"It appeared the problem was solved but when we turned the internet back on, it still wasn't working.",4
346593,07-MAR-12,06-MAR-12,Balaji,,en,76.64.229.22,parkerja@sympatico.ca,15163124,000000123758402,5,4,,4
346594,07-MAR-12,06-MAR-12,Saranya,,en,64.229.92.21,perkovich@sympatico.ca,15163340,000000123743376,5,5,"NOTHING, SERVICE WAS EXTREMELY EXCELLENT.",5
346595,07-MAR-12,06-MAR-12,Janice,,en,70.49.221.26,dblair9563@sympatico.ca,15156534,000000123750613,5,5,,4
346596,07-MAR-12,06-MAR-12,Walter,,en,69.157.42.216,Derocco2012@bell.net,15153398,000000123739230,5,5,"nothing it was a great experience
",4
346597,07-MAR-12,06-MAR-12,Zaccheus,,en,76.66.85.150,bigragu@sympatico.ca,15154818,000000123740924,2,1,"Have my call answered in CANADA.Nothing against the young lady, but she didn't know what she was doing. Antivirus wasn't working, she uninstalled the program then couldn't reinstall it. Blamed it on the software in the computer. Transferred me to DELL. $67.00 later, the lad at dell had no problem loading the program. nothing wrong with the software. You can reimburse the money. Bring our jobs back to CANADA. And I worked for Bell for 39 years. Service sucks people!!!!!Not like the old days.",2
346598,07-MAR-12,29-FEB-12,Kylie,,en,70.27.0.53,toots_crew@sympatico.ca,15099172,000000123614114,5,5,nothing - the gengleman was very efficient and polite and completed the job very professionally,5
346599,07-MAR-12,06-MAR-12,Mohd,,en,70.48.187.48,bakerbob1@sympatico.ca,15154540,000000123738227,1,1,someone i can understand for one thing,1
346600,07-MAR-12,06-MAR-12,Carrie,,en,76.69.236.16,lindalinda2@sympatico.ca,15160880,000000123738248,5,5,everything was personalized and great customer service,5
346601,07-MAR-12,06-MAR-12,Quintin,,en,174.94.56.100,jason.swan@sympatico.ca,15159236,000000123756700,3,1,"After being told by customer service agent rep it was power supply and told the bell phone store would carry..I got dressed and drove to Mall only to be looked at strange as they don't stock modems, routers or parts...it seems your reps are not educated on what is stocked at bell store....so spent 45.00 at the Source came home and plugged in new power supply and problem still existed..so called back to 310 Bell... after being on phone for quite some time I am told it was a grounding issue and tech would be out between 8 and noon....get phone call at 10:30 to busy be this afternoon between noon and five?second time this has happened to me..  I called in and rep said it is already 11 with a snotty tone..so left it alone then called back i nagain to see what was status of my call in the queue....so tech shows at 1pm no line issues was a defective modem/router....ten second repair and tested line and was on his way....I am out 45.00 for power supply...wasted more than half a day for repair to resolve issue...time to travel to and from mall for nothing..this has been a royal customer service screw up from start to finish...never should have upgraded my internet in the first place and just talked to Rogers like I was going to !!",2
346602,07-MAR-12,06-MAR-12,Oliver,,en,67.70.43.175,reid333@sympatico.ca,15163964,000000123745675,5,5,"I really don't think it was within Oliver's realm to do anything more to help me.If Bell could leave a few monitors at our local post office and we could simply go and exchange it and phone Oliver and get up and running without having to explain it to the next representative three days later-that would be first class. Sorry Bell,it's still got to be all about the customer. Well done Oliver and I thankyou,Pete",4
346603,07-MAR-12,06-MAR-12,Andrea,,en,72.136.4.31,markdelaney@bell.net,15161666,000000123737714,3,1,better train representatives so this problem didnt arrise in first place,2
346604,07-MAR-12,06-MAR-12,Helenpearl,,en,69.158.92.35,elma1@sympatico.ca,15157374,000000123758149,4,4,,4
346605,06-MAR-12,05-MAR-12,Siobhan,,fr,184.147.253.88,pierreandre.laferte@bell.net,15150918,000000123714985,5,5,,5
346606,06-MAR-12,04-MAR-12,Suraj,,en,69.156.93.35,tjyurcich@bell.net,15143170,000000123705241,5,5,it was good and I really cannot think of anything,5
346607,07-MAR-12,05-MAR-12,Soumaya,,fr,67.68.252.120,jfmartellini@sympatico.ca,15148036,000000123712670,5,5,,4
346608,07-MAR-12,03-MAR-12,Chae,,en,69.158.91.139,carleyyakeley@sympatico.ca,15127256,000000123689950,1,1,I was told that they were working on my internet and that it would be up in 24 hours. After 3 more calls to bell I finally got internet on Wednesday Mar 7,2
346609,07-MAR-12,06-MAR-12,Ibrahim,,fr,70.30.238.30,jocelyne.lemieux@sympatico.ca,15159720,000000123748815,4,4,Tout s'est bien déroulé.,5
346610,07-MAR-12,06-MAR-12,Christopher,,en,65.92.103.237,archdipool@sympatico.ca,15154332,000000123748232,5,4,THE CHARGE SHOULD NEVER HAVE BEEN MADE. BUT BELL IS VERY GOOD AT PUTTING IN HIDDEN CHARGE I BELIEVE HOPING WE DON'T CATCH THEM. IT IS A WASTE OF MY TIME TO CALL UP AND GET THESE MATTERS RESOLVED.,2
347125,08-MAR-12,07-MAR-12,Leslie,,en,174.94.56.172,bstumpf@sympatico.ca,15168650,000000123768994,5,5,,5
347126,08-MAR-12,07-MAR-12,Tarek,,fr,174.93.209.238,r_landry@sympatico.ca,15177122,000000123766127,3,4,,4
347127,08-MAR-12,07-MAR-12,Tabatha,,en,70.50.80.80,scottweiler@sympatico.ca,15178198,000000123771577,4,4,,3
347128,08-MAR-12,07-MAR-12,Rene Jose,,en,76.67.29.99,jack.lombara@sympatico.ca,15172376,000000123765189,4,1,"improve the internet speed.
",
347129,08-MAR-12,07-MAR-12,Igor,,fr,65.92.223.53,simonesimon@sympatico.ca,15178444,000000123763033,4,4,"Dans ce cas-ci, ne s'applique pas.",4
347130,08-MAR-12,07-MAR-12,Julio,,en,174.91.70.21,elholdings@sympatico.ca,15170630,000000123777078,4,4,Not having to wait so long for someone to answer the phone call.,5
347131,08-MAR-12,07-MAR-12,Chad,,en,76.67.198.171,s.nevardauskis@sympatico.ca,15177978,000000123778890,5,4,"Chad was very helpful and very polite, as I am not savy, he walked me thru it very well   Thanks        Mary",5
347132,08-MAR-12,07-MAR-12,Elyes,,fr,70.29.250.156,lougen@sympatico.ca,15174540,000000123777517,3,4,Le ton et la patience,4
347133,08-MAR-12,07-MAR-12,Evan,,en,70.51.175.58,amos.maghini@sympatico.ca,15167690,000000123764713,5,4,i THINK NOTHING ELSE COULD HAVE BEEN ADDED,5
347134,08-MAR-12,07-MAR-12,Jessica,,en,70.27.19.64,kandc@sympatico.ca,15173558,000000123767348,5,5,,5
347135,08-MAR-12,07-MAR-12,Susan,,en,65.92.191.103,djohnston3@sympatico.ca,15170138,000000123779750,3,1,"I'm not a very good person to ask for improvements because I have nothing nice to say about Bell at all. I live in the country and if I had a choice in providers I would definitely not be with Bell.  I have NO CHOICE.  I have been phoning Bell many times over the past year and have gotten nowhere.  Check my notes on the account, that should tell you how satisfied we are!!!!",1
347136,08-MAR-12,07-MAR-12,John,,en,70.54.89.230,gloriabuckley_9@sympatico.ca,15171504,000000123773354,5,5,,4
347137,08-MAR-12,07-MAR-12,Edgar,,fr,76.68.107.105,paulvdemers@sympatico.ca,15176710,000000123773579,5,5,,5
347138,08-MAR-12,07-MAR-12,Mohamed,,fr,174.92.164.241,m.fiore@bell.net,15174788,000000123764320,3,3,"oui et que oui appeler chez bell faut prendre une journee de conger tellement c est longue et on te transfers et encore et encore,domage car je commence a etre tanner un peu plutot enormement pour le manque de sevice internet on me dit de rappeller a la facturation pour un credit calin donner le toute de suit pour m eviter de rapeller et attendre encore",1
347139,08-MAR-12,06-MAR-12,Marco,,en,184.145.35.227,patandmarg@sympatico.ca,15163156,000000123753011,5,5,No,5
347140,08-MAR-12,07-MAR-12,Elmer,,en,174.91.146.203,davidellsworth@sympatico.ca,15169776,000000123776888,4,4,,4
347141,08-MAR-12,06-MAR-12,Ayoub,,fr,64.229.131.13,bob69@sympatico.ca,15154946,000000123741167,5,5,rien de plus c'étais parfait.,5
347142,08-MAR-12,06-MAR-12,Mehdi,,fr,64.229.131.13,bob69@sympatico.ca,15154948,000000123759079,5,5,rien de plus c'étais parfait.,5
347143,08-MAR-12,07-MAR-12,Mir,,en,207.162.58.3,wlalchan@sympatico.ca,15179912,000000123784701,4,4,all was well with the technican.,5
347144,08-MAR-12,07-MAR-12,Jeff,,en,65.95.211.79,jde_melo@sympatico.ca,15172614,000000123769645,4,4,"bigger credit given to bill due to over usage on internet, which unaware of, not completely satisfied with service from bell as a whole, even though the agent did meet my needs",3
347145,08-MAR-12,07-MAR-12,Yves,,fr,67.68.104.224,steeve.girard44@sympatico.ca,15178701,000000123769788,5,5,rien de plus,5
347146,08-MAR-12,07-MAR-12,Maria,,en,65.92.14.24,grlkstlconinc@sympatico.ca,15171632,000000123765710,4,4,,5
347147,08-MAR-12,07-MAR-12,Houda,,fr,69.157.130.126,guy_ouellet@bell.net,15171711,000000123772065,5,5,"Rien de plus, tout est très bien.",5
347148,08-MAR-12,07-MAR-12,Mary-Jane,,en,70.54.12.137,v_zoric@sympatico.ca,15179524,000000123761312,5,5,,5
347149,08-MAR-12,07-MAR-12,Nicholas,,fr,184.144.242.133,lbourgeois49@sympatico.ca,15174134,000000123768875,4,3,"J'aurais préféré conserver le même forfait internet à $35.95 par mois,selon une entente prise en juillet dernier. En décembre on change l'entente pour $37.95 et maintenant c'est $39.95 pour 12 mois. Quand on prend le temps de conclure une entente pour une période avec vous avec un no de confirmation et le nom du conseiller, la moindre des choses serait de ""respecter"" cette entente jusqu'au bout, et non d'en changer les clauses comme bon vous semble. Une entente verbale ou écrite, vous le savez très bien, c'est un contrat et on ne modifie pas un contrat en cours de route. On doit se mettre pratiquement à genoux pour obtenir un prix raisonnable comme clients depuis 40 ans et en plus il n'est pas respecté! C'est très deçevant d'une grosse entreprise comme Bell. Quand on négocie un taux avec la Banque, par exemple, jamais on décide au milieu du terme d'augmenter le taux sous prétexte que le marché a changé et que l'on ne peut plus respecter le taux ou les conditions, voyons donc ! ",3
347150,08-MAR-12,07-MAR-12,Alun,,en,174.92.70.68,b.r.barazzuol@sympatico.ca,15168050,000000123780290,4,4,wanted to buy a Iphone...too expensive so either give me a better deal or let me go where I can get what I want without being gouged,3
347151,08-MAR-12,01-MAR-12,Jason,,en,74.15.244.234,rmierdel@sympatico.ca,15110732,000000123628527,1,1,The rep understood the issue that our WiFi was broken and stated that a new device would be sent out immediately and would be at our home within 2 to 3 business days.  It did not come - called again to find out it hadn't been done.  The order then went in and received March 8th.  ,1
347152,08-MAR-12,03-MAR-12,Aymen,,fr,65.94.224.79,siliaditoto@sympatico.ca,15134306,000000123690758,1,2,La réponse que le fils du nouveau modem reçu qui ne fonctionnait pas et bien ce n'était pas vrai. Ceci fut la 5 solutions à mon problème non résolue. ,2
347153,06-MAR-12,03-MAR-12,Flahi,,fr,70.81.24.11,maxishiva@bell.net,15131986,000000123690802,4,2,me mettre en ligne avec le service à la clientèle...lequel était malheureusement fermé ....,3
347154,07-MAR-12,06-MAR-12,Edgardo,,en,76.68.172.128,c.jorgensen020@sympatico.ca,15155246,000000123748998,5,5,"I did not recieve my ebill for the month of Feb. I called about this. After
the person on the phone, investegated my problem, he came to the conclusion that I will recieve my ebill within two days. Coincedence or not I recieved my ebill within a half an hour after the call.
",5
347155,07-MAR-12,06-MAR-12,Jude,,en,69.158.24.239,pjstitt@sympatico.ca,15163514,000000123746747,3,4,"It was a little hard to understand him at times because of his accent, but he was very helpful, patient and seemed to know what he was talking about",4
347156,07-MAR-12,06-MAR-12,Abid,,en,67.201.162.66,gk.tanner@sympatico.ca,15158270,000000123744792,5,4,"I've had some pretty negative experiences with Bell in the past. The report I spoke with was very patient. Wonderful! You've got a good guy there.
Thank you.",4
347157,07-MAR-12,06-MAR-12,Claudia,,en,174.95.68.79,w_mcd@bell.net,15166382,000000123737669,5,5,,5
347158,07-MAR-12,06-MAR-12,Anna,,en,70.54.39.132,dick.maclean@sympatico.ca,15156818,000000123738618,4,3,,3
347618,06-MAR-12,02-MAR-12,Mike,,en,69.157.2.105,ppirro@sympatico.ca,15122798,000000123663955,4,4,it was all fine thanks,5
347619,06-MAR-12,04-MAR-12,Med Nabil,,fr,70.49.52.247,ma12345@sympatico.ca,15140496,000000123696200,1,1,"j ai appeler dimanche ma dit probleme de vrait etre resolu.pas fait
il a fallu que je rapelle mardi et passer 2h30 pour pouvoir regler le probleme tres decevant.",1
347620,06-MAR-12,05-MAR-12,Rocco,,en,204.145.226.1,meesr@sympatico.ca,15149888,000000123710803,4,4,"Third call to CS to resolve this issue, I dont feel this shoulds hsve been the case. As a client my initial call should have resolved my issue.",4
347621,06-MAR-12,04-MAR-12,Houssem,,fr,70.53.206.245,therese.falcon@sympatico.ca,15143110,000000123702866,4,4,demander si j'avais plus d'un compte courriel à configurer. Me dire comment faire les autres ou les faire pour moi.,5
347622,06-MAR-12,03-MAR-12,Visakan,,en,76.67.96.96,the.rock@sympatico.ca,15134944,000000123691621,5,5,Nothing,5
347623,07-MAR-12,06-MAR-12,Nemri,,fr,76.65.123.75,bois.chantal@bell.net,15154976,000000123758716,5,5,,5
347624,07-MAR-12,04-MAR-12,Juan Carlos,,en,76.70.114.249,marlene.mccourt55@sympatico.ca,15140698,000000123706311,2,1,the true,3
347625,08-MAR-12,07-MAR-12,Ghorden,,en,76.70.80.187,levangelista@bell.net,15174258,000000123785922,4,4,a call back once we were disconnected on your end.,4
347626,08-MAR-12,07-MAR-12,Mary,,en,69.156.31.237,steven.komlos@sympatico.ca,15178774,000000123773639,5,4,Nothing I can think of,5
347627,08-MAR-12,06-MAR-12,Anthony,,en,199.248.185.22,tbone_13@sympatico.ca,15165716,000000123754178,1,1,"Two weeks ago my complaint was that my internet speed (download) had dropped from over 5Mbps to 2.5Mbps.
A tech was sent to my house to check things out. He found the problem was Bell's, since he checked from the box on the side of the house. He also told me that my speed had dropped back in December for some unknown reason. He also showed me on his laptop that my neighbour was getting 8.1Mbps! He tried a few things that didn't help, then told me he'd contact the ""cable (wiring) guys"" and see if something happened in December and if they could check it out and that someone would call me within a couple of weeks. No one called me back.
This brings me to March 6th.
The online chat rep told me that the issue was marked as repaired and closed. He then said someone would call me after 3:30pm to resolve my issue.
The person that called (at 3:45pm) told me outright that there was nothing they could do and that was my speed.
I asked her to transfer me to someone so I could cancel the service. I was going to cancel my tv and house phone also, since I'd be going a cable provider.
She transferred me to another agent (Alex) that appologized and promised that the issue could be resolved.
I relented and she put me through to someone, then another, then another,,,
The last person I talked with seemed to be a someone that actually knew what was going on. He told me I was a DSL2 (I think) and my speed was all I should expect (up to 4Mbps). He also said that for I was getting a higher speed than I was paying for! I told him, as far as I know, I was paying for the performance internet that says ""up to 6 Mbps"".
He called someone else that said I should be a DSL3 and up to 6 Mbps.
They changed some magical settings and told me to expect a higher speed by midnight of March 7th.
I would like to mention, I was on the phone for 2 hours!!!-ridiculous!
I checked my speed this morning (March8th) before coming to work and it was 3.46Mbps.
This is slightly better, but still not what it was, and in my opinion, not what I'm paying for.
I am running out of patience.
If this doesn't get resolved soon, I will have to cancel my services (except cell phone since I'm under contract),  regretfully, since I've always enjoyed the service I've usually gotten from Bell.

Terry Redbourne",1
347628,08-MAR-12,07-MAR-12,Amine,,fr,70.30.195.34,editchfeuillette@sympatico.ca,15170550,000000123775317,4,3,,4
347629,08-MAR-12,05-MAR-12,Med Ali,,fr,76.67.160.221,BELTRONIC@sympatico.ca,15143736,000000123726498,5,,Please send me the same questionaire a month after I have been using your new service   Also can someone  change all my correspondence in English. Thank You Mike Belair,5
347630,08-MAR-12,07-MAR-12,Jihene,,fr,65.94.190.111,claude.marinier@sympatico.ca,15169248,000000123760652,2,2,"Je paie pour l'internet ""Performance"" qui inclus le Service de Securite.  J'utilise un Mac d'Apple. Ce S.de S. est pour les Windows seulement.  A quand un credit pour le S.de S. au utilisateurs de Mac ?",4
347631,08-MAR-12,07-MAR-12,Bettaib,,fr,70.48.188.48,jean.papillon@sympatico.ca,15172658,000000123766612,3,5,,3
347632,08-MAR-12,07-MAR-12,Jeffery,,en,74.15.242.137,pdwindows@sympatico.ca,15176746,000000123772490,5,4,You could have not cut off my internet in the first place.  Also this was my 3rd call this day and at the first call we were told that we should be happy that we had our service this long and that we would not have internet service now until the new modem was delivered. Very rude if you ask me.,2
347633,08-MAR-12,07-MAR-12,Nisha,,en,65.92.175.56,yvan.bedard@sympatico.ca,15180078,000000123768742,5,5,Nothing. Call came on time and totally addressed my need.,5
347634,08-MAR-12,07-MAR-12,Naim,,fr,132.204.93.121,adil.jamai@bell.net,15167354,000000123784904,4,2,,3
347635,08-MAR-12,07-MAR-12,Raouf,,fr,184.148.246.83,ddiorio@sympatico.ca,15169850,000000123773913,4,2,Avoir plus de communications avec Apple pour répondre plus adéquatement. Mon appel concernant une application sur mon iPad 2. Le service de Raouf à été très bien.,4
347636,08-MAR-12,07-MAR-12,Marouen,,fr,67.68.124.115,fxlabbeblondeau@bell.net,15171130,000000123775952,2,2,"Cette évaluation ne concerne en rien Mr Marouen, mais des difficultés avec internet depuis plusieurs semaines. Le 4 mars j'ai eu trois interruptions de ma connection passant plus de trois heures au téléphone pour résoudre le problème. La solution recommandée fut alors de remplacer le modem, les techniciens m'ont ensuite mentionné que l'appareil serait disponible dans les 48 heures. Suite a un autre appel dans le but de reconfugurer le modem j'ai constaté qu'une nouvelle option vocale était disponible dans votre système téléphonique concernant l'envoie du modem. Trois jours plus tard on recoit un appel pour vérifier notre satisfaction et le représentant n'est au courant de rien, ni sont superviseur et ne trouve rien dans notre dossier concernant l'envoie du modem.",5
347637,08-MAR-12,07-MAR-12,Adam,,en,67.68.140.232,cabailey@sympatico.ca,15168754,000000123762022,5,5,I had to wait 3-4 days while we tried several things but in the end it was resolved to my satisfaction,5
347638,08-MAR-12,07-MAR-12,Abdelalim,,en,67.71.20.78,sylvie.c.d@sympatico.ca,15178954,000000123768159,3,3,"before charging me more for my internet you should have contacted me, a lot of people I know told me that they receive phone call from you to make changes or give them a better price. ",4
347639,08-MAR-12,07-MAR-12,Ali,,fr,64.229.103.93,bobbyb@bell.net,15168436,000000123770249,5,5,,5
347640,08-MAR-12,07-MAR-12,Pamela,,en,184.145.111.30,gc.gilbert@sympatico.ca,15171264,000000123772379,5,5,nothing,5
346095,11-MAR-12,09-MAR-12,Kaitlyn,,en,70.24.153.18,tom.giannoukakis@sympatico.ca,15203982,000000123818802,4,,"Kaitlyn was great BUT, the reason I called was the result of a call i had earlier with Teresa - (tran # B39Y88K8). Teresa was also very pleasant on the pohone, but in that call what I was promised and what I received in an confirmation were two different things. She told me could reduce my internet invoice by $10/month + remove the monthly modem rental. When I received the confirmation, there was no $10 reduction and they had added a one time fee of $49.95 for the modem. I'm sure you can listen to the recording of the to confirm. Overall i'm very happy with Bell, but this not the first time, I've been promised something on the phone and then it's not applied, resulting in me having to waste my time calling back and trying to re-confirm what was promised.
Plus my confidence level that these changes will be applied correctly is not exactly high.
regards, Tom",3
346096,11-MAR-12,10-MAR-12,Marcus,,en,76.71.56.36,abmcivor@sympatico.ca,15205073,000000123834390,5,5,Nothing. The problem was resolved perfectly.,5
346097,11-MAR-12,06-MAR-12,Yosimar,,en,76.64.10.6,tammybrent@bell.net,15165674,000000123737873,5,5,,5
346098,11-MAR-12,10-MAR-12,Pamela,,en,174.94.3.253,amcgjack@bell.net,15205322,000000123826742,5,5,,5
346099,11-MAR-12,10-MAR-12,Marwen,,fr,174.91.245.20,joseguin@sympatico.ca,15209280,000000123838710,5,5,Le service que j'ai recu etait parfait,4
346100,11-MAR-12,10-MAR-12,Walid,,fr,174.91.245.20,joseguin@sympatico.ca,15209282,000000123829746,5,5,Rien de plus car c'etait u bon service,4
346101,11-MAR-12,10-MAR-12,Asma,,en,70.24.166.156,barbararead76@sympatico.ca,15205658,000000123838649,5,5,Problem was resolved.,5
346102,11-MAR-12,03-MAR-12,Nadia,,fr,65.92.39.5,chiasson_1@sympatico.ca,15127522,000000123681152,5,5,,5
346103,11-MAR-12,10-MAR-12,Asma,,en,76.69.53.55,stdb3@sympatico.ca,15213142,000000123839650,5,5,,5
346104,11-MAR-12,10-MAR-12,Kanni,,en,184.144.142.141,melaniedunn@sympatico.ca,15210766,000000123837031,4,5,The representative was very good but her accent was a little hard to understand.,4
346105,11-MAR-12,10-MAR-12,Vineet,,en,70.26.4.217,gda1951@sympatico.ca,15207952,000000123836181,5,5,,5
346106,11-MAR-12,08-MAR-12,Ramzi,,fr,65.92.39.5,chiasson_1@sympatico.ca,15182094,000000123787547,5,5,"Pour MAC, améliorer la formation des employés.",5
346107,11-MAR-12,08-MAR-12,Amine,,fr,65.92.39.5,chiasson_1@sympatico.ca,15182096,000000123795369,5,5,"Pour MAC, améliorer la formation des employés.",5
346108,11-MAR-12,10-MAR-12,Pedro,,en,174.89.169.199,cmann4@sympatico.ca,15206564,000000123837470,5,4,na,5
346109,11-MAR-12,10-MAR-12,Allan,,en,174.89.50.159,jeff.michellejacob@sympatico.ca,15208954,000000123838699,5,5,everything was well done.,5
346110,11-MAR-12,10-MAR-12,Haythem,,fr,174.92.148.99,jean-marc.lacouline@sympatico.ca,15208908,000000123828386,5,5,,5
346111,11-MAR-12,10-MAR-12,Salwa,,fr,96.22.176.162,f.thelemaque@sympatico.ca,15207618,000000123827091,1,1,,2
346112,11-MAR-12,05-MAR-12,Imen,,fr,184.144.136.202,jp66@bell.net,15148344,000000123710658,3,5,,3
346113,11-MAR-12,10-MAR-12,Hassan,,en,65.94.76.181,salittle@sympatico.ca,15212616,000000123840292,5,5,Technical support is excellent.  Billing on the other hand is not so client-friendly,4
346114,11-MAR-12,10-MAR-12,Mohamed,,fr,76.64.242.234,diane.crevier@sympatico.ca,15207078,000000123838142,5,5,rien,4
346115,11-MAR-12,10-MAR-12,Nelly,,en,64.231.37.219,dmcwhinnie@bell.net,15207162,000000123830334,5,5,,5
346116,11-MAR-12,10-MAR-12,Yosimar,,en,69.157.61.120,mcquittyw@sympatico.ca,15210700,000000123832312,3,,,4
346117,11-MAR-12,10-MAR-12,Naveenkumar,,en,70.26.70.19,joyce.abrahams@sympatico.ca,15209302,000000123840837,5,5,Can't think of anything as the service was superior.,5
346118,11-MAR-12,08-MAR-12,Hugo,,en,74.12.217.71,carol.christie3@sympatico.ca,15181848,000000123781622,5,4,,4
346119,11-MAR-12,10-MAR-12,Khan,,en,76.69.148.24,john.lancaster@sympatico.ca,15209204,000000123839476,5,,,4
346120,11-MAR-12,10-MAR-12,Keerthi,,en,174.91.12.236,chervetsov@sympatico.ca,15206431,000000123829711,5,5,,5
346121,11-MAR-12,10-MAR-12,Ramzi,,fr,74.14.205.142,krystmo@sympatico.ca,15209686,000000123840205,5,5,Rien,5
346122,11-MAR-12,10-MAR-12,Zaccheus,,en,67.68.38.50,reldridge@bell.net,15212146,000000123832315,4,1,You have mislrading information on the web page about hours of service available. You DO NOT have 24/7 tech support avaible at the number shown on the screen,2
346123,11-MAR-12,10-MAR-12,Mohammed,,en,67.68.38.50,reldridge@bell.net,15212144,000000123837580,3,1,See next report. My loss of service was Bell's error. Why did I have to wait from Sat morning to Sunday afternoon to have it restored. This is NOT the first time you have messed up my internet service. However it will be the last.,1
346124,11-MAR-12,10-MAR-12,Reina,,en,70.27.112.138,jm.bart@sympatico.ca,15209110,000000123841052,5,5,Could not have done better,5
346125,11-MAR-12,06-MAR-12,Tony,,en,67.68.41.54,rg.watson@sympatico.ca,15164016,000000123742199,4,4,"My internet service was fixed today (Sunday, March 11) but I have been without service since returning from Florida last Sunday (March 4) and it was out before that. I would have expected service could have been restored in lest time that a week plus.",4
346126,11-MAR-12,09-MAR-12,Carolina,,en,174.93.49.237,carmenf1@bell.net,15194046,000000123814702,5,5,there was not thing you could have done to inprove my experience.,5
346127,11-MAR-12,10-MAR-12,Francis,,en,174.94.37.112,anthonyricci@sympatico.ca,15205446,000000123828253,5,5,nothing,5
346128,11-MAR-12,03-MAR-12,Linda,,en,76.65.13.153,keithsearles@sympatico.ca,15130710,000000123682042,5,2,Home wireless network setup must work for legacy devices too,4
346129,11-MAR-12,10-MAR-12,Gopi,,en,64.231.145.226,debbie.matheson@sympatico.ca,15206974,000000123832356,5,5,,5
346130,11-MAR-12,10-MAR-12,Med Amine,,fr,174.91.243.3,cabot12@sympatico.ca,15206132,000000123829440,5,4,tout etait corret,5
346131,11-MAR-12,08-MAR-12,Souhaib,,fr,65.92.84.98,lcarette@sympatico.ca,15186494,000000123786192,5,4,,4
346132,11-MAR-12,10-MAR-12,Zulfiquar,,en,67.71.0.47,maryhirsch@sympatico.ca,15210586,000000123832745,5,5,,5
346133,11-MAR-12,10-MAR-12,Mohammed,,en,76.71.150.166,frannella@bell.net,15207800,000000123826467,5,5,I don't particularly like having to pay $2.00 to have my bill sent by mail. Seems to me you're penalizing those of us who don't care to or know how to pay bills on line,3
346134,11-MAR-12,07-MAR-12,Noureddine,,fr,65.94.79.240,louiset@sympatico.ca,15174570,000000123785206,4,3,,4
346135,11-MAR-12,07-MAR-12,Joan,,en,76.65.44.71,fpringle@bell.net,15171030,000000123764118,5,5,,5
346136,06-MAR-12,03-MAR-12,Edgardo,,en,70.48.255.252,stone_fly@bell.net,15134658,000000123692583,4,4,It took several more service contacts to resolve the issue. But it has now been solved... I hope! The service representatives we dealt with (and there have been a few this week!) were all well trained and personable through the entire process of solving our issue with getting the internet stuff to work in our house.,4
346611,07-MAR-12,06-MAR-12,Jessica,,en,65.95.63.40,rose_corbiere@sympatico.ca,15164420,000000123750655,1,1,I was enquiring a step process to open my facebook. I tried changing my password but following the prompts did not work.  I will cannot get into my facebook.,3
346612,07-MAR-12,06-MAR-12,Koussay,,fr,174.92.234.71,atem@sympatico.ca,15154394,000000123750012,5,4,,4
346613,07-MAR-12,05-MAR-12,Aymen,,fr,70.55.95.148,marcolain07@sympatico.ca,15149542,000000123710259,3,1,"J'ai beaucoup de misère avec mon courriel.Je reçois du des e-mail  et j'ai de la difficulté à les réenvoyer.Alors je me demande pourquoi eux peuvent me les envoyer et moi je ne suis pas capable de les envoyer.alors S.V.P.je vous demande de m'aider,et je veux une réponse le plus vite possible.comme c'est là je ne suis pas satisfait,il me semble que je suis un bon client pour vous autres.J'ai internet de vous autres,j'ai le téléphone,et j'ai le cellulaire de vous autres.Alors j'attend de vos nouvelles le plus vite possible.No..Tél..418-427-2710 ",
346614,07-MAR-12,06-MAR-12,Irving,,en,174.91.28.241,dave.culm@sympatico.ca,15156424,000000123736063,5,5,,5
346615,07-MAR-12,04-MAR-12,John,,en,76.69.9.36,jameswynne@sympatico.ca,15139210,000000123700672,5,5,,5
346616,07-MAR-12,06-MAR-12,Pedro,,en,67.70.94.155,shirleykryk@sympatico.ca,15165032,000000123738621,5,5,"nothing
got what i wanted",4
346617,07-MAR-12,06-MAR-12,Salvador,,en,174.89.193.105,teagles2@sympatico.ca,15165746,000000123756348,5,5,"Nothing.
Salvador had my email up and running in about 10 min, plus he took the time to show me a few new things on how to use my email.
Thanks for the support, the help was outstanding. Salvador new what the problem was before I even finished talking to him. The next time I need help I hope he picks up the call. If you do record conversations for train, you should lesion to him solve my problem, he should be training others to do the same.  

Thanks
Terry ",5
346618,07-MAR-12,06-MAR-12,Anis,,fr,174.89.227.71,boucherlorraine@sympatico.ca,15155010,000000123736841,4,4,rien de spécial,5
346619,07-MAR-12,06-MAR-12,Mohd,,en,65.92.151.39,apilavdjian@bell.net,15154322,000000123744122,5,5,"our aria, finch and warden need high internet speed signal,bell must bring,internet signal closer to finch and warden to got the right signal wich we are paying for.
very truly
Aram Pilavdjian",5
346620,08-MAR-12,07-MAR-12,Khalil,,fr,76.64.26.219,vosges@bell.net,15179712,000000123763263,5,4,"votre service, qui est bon, est toujours relié a un objectif de nouvelle etape reliée a une vente ,c'est ce qui m'agasse.Je vais voir a l'usage si ce changement etait utile ?",4
346621,08-MAR-12,07-MAR-12,Nabil,,fr,68.171.231.81,belangermarcel@sympatico.ca,15168230,000000123785143,1,1,On n'a pas résolu mon problème.,2
346622,08-MAR-12,06-MAR-12,Stephanie,,en,184.147.125.109,stephen.clarke3@sympatico.ca,15165358,000000123738333,2,1,,3
346623,09-MAR-12,08-MAR-12,Milo,,en,76.65.36.232,rhr1@bell.net,15189486,000000123795078,4,4,,2
346624,09-MAR-12,08-MAR-12,Manoj Sandra,,en,70.29.111.46,ralph.taylor@sympatico.ca,15189244,000000123790352,4,4,This has been an on going situation since Sunday March 4 as I have been continually asked to change my pass word and log in so I hope the situation is solved.  The person who was on the other end did their best.,4
346625,09-MAR-12,07-MAR-12,Radhika,,en,65.93.204.71,r_ewalton@bell.net,15177118,000000123765411,5,5,,5
346626,09-MAR-12,08-MAR-12,Walid,,fr,76.67.146.240,powperand@bell.net,15189090,000000123782207,5,5,La ligne téléphonique était mauvaise.C'était difficile de comprendre votre employé.Son francais était bon mais il avait un accent assez prononcé et la mauvaise ligne !!!!,3
346627,09-MAR-12,07-MAR-12,Mauricio,,en,174.95.214.244,alalexander@bell.net,15167506,000000123785679,5,5,"Your rep did a number of procedures and
fixed the problem. You can't ask for more that!

Thanks/ Alex A.",5
346628,09-MAR-12,08-MAR-12,Shakeel,,en,76.65.11.87,hugh.g.marsh@sympatico.ca,15184668,000000123790677,4,4,have more volume available,4
346629,10-MAR-12,02-MAR-12,Ibtissem,,fr,41.224.158.74,lisette.gerard000@sympatico.ca,15120456,000000123668602,5,4,cool et sympa le prÃ©posÃ©,5
346630,10-MAR-12,09-MAR-12,Douglas,,en,174.94.18.47,teofilo.vieira@sympatico.ca,15203792,000000123815572,4,5,non,5
346631,10-MAR-12,09-MAR-12,Mary ruksana,,en,70.26.121.43,lash.boyd@sympatico.ca,15198926,000000123811260,5,5,,5
346632,10-MAR-12,01-MAR-12,Pau,,en,65.95.94.112,icargill@sympatico.ca,15105488,000000123632759,4,4,"
Question answered promptly and reference number emailed voluntarily; no suggestions for improvement.",3
346633,10-MAR-12,09-MAR-12,Badreddine,,fr,174.91.221.35,louis.parent3@sympatico.ca,15199371,000000123823095,5,5,Rien,4
346634,10-MAR-12,08-MAR-12,David,,en,74.14.2.94,marktimineri@sympatico.ca,15187376,000000123801044,1,1,I was transferred to many times.,2
346635,10-MAR-12,08-MAR-12,William,,en,70.53.115.143,margiem_21@bell.net,15187254,000000123786789,5,5,I wonder why the printing is so small and faint-and I have very good eyesight. Thank you,5
346636,11-MAR-12,10-MAR-12,Aaron,,en,184.145.28.229,dbettio1@sympatico.ca,15206946,000000123827157,5,4,Nothing,5
346637,11-MAR-12,10-MAR-12,Walid,,fr,65.92.221.56,michelle.bellavance@bell.net,15210892,000000123832390,5,4,,5
346638,11-MAR-12,09-MAR-12,Andrea,,en,69.156.81.153,steve.des@sympatico.ca,15203470,000000123816236,2,3,"Resolve the issue permanently. I had complained about poor download speeds (I was getting about 2.3M/s, which, at $39.95/month, is extremely poor), whereupon the representative (not Andrea - Emerson) made a change that seems to have resulted in a jump to 4.5M/s (as per Speedtest.net). However, next day when I checked the speed (again at Speedtest.net), I was back to 2.3M/s. Makes me wonder if I was just being humoured, and there was never any intention of keeping me at that speed. I will definitely consider another provider if this is not permanently fixed.",2
346639,06-MAR-12,03-MAR-12,Zied,,fr,70.50.47.168,lucostiguy@sympatico.ca,15131426,000000123686637,4,4,,3
346640,06-MAR-12,05-MAR-12,John,,en,50.101.146.119,gandbvk@sympatico.ca,15146908,000000123721566,4,4,"This problem should have been resolved at my first compaint to one of your  
service reps several weeks ago when I first complained about the re ocuring problem.(maybe your reps do not pass on the complaits when they receive them?)",3
346641,06-MAR-12,05-MAR-12,Denys,,en,76.65.25.56,j.bower@sympatico.ca,15147642,000000123721243,4,4,"No improvement needed.
Testing Dept customer service is abysmal.",4
346642,06-MAR-12,05-MAR-12,Md Jihed,,fr,184.144.244.234,michel.gratton5@sympatico.ca,15150014,000000123720311,5,5,,5
346643,06-MAR-12,05-MAR-12,Justin,,fr,74.15.212.138,shentretien@sympatico.ca,15152022,000000123721902,5,5,"Rien , le monsieur avec lequel j'ai communiqué m'a très bien servi et en suis très satisfait, je suis à mon compte et déjà j'en ai fait part à mon entourage",5
346644,06-MAR-12,05-MAR-12,Timothy,,en,64.228.214.145,marion.baird@sympatico.ca,15149630,000000123711252,4,4,,5
346645,06-MAR-12,03-MAR-12,Cindy,,en,174.88.15.118,tigerflowers@sympatico.ca,15135014,000000123679280,3,1,not being on the phone for over 36 minutes,
347159,07-MAR-12,06-MAR-12,Mahesh,,en,74.12.42.251,dave.moss@sympatico.ca,15156428,000000123759416,4,4,not have to go to two different bell divisions to rectify the problem.  Overall spend close to twq hours on the phone between Mobility and internet,4
347160,07-MAR-12,06-MAR-12,Allaura,,en,70.50.201.46,davidso@sympatico.ca,15156492,000000123755619,3,4,Waiting time,3
347161,07-MAR-12,06-MAR-12,Janani,,en,184.146.163.64,alton.adams@sympatico.ca,15154064,000000123741600,3,3,,3
347162,07-MAR-12,06-MAR-12,Linda,,en,69.156.97.225,kenpar@sympatico.ca,15160310,000000123745795,4,4,why was there a modem charge on my recent bill when I received the modem some time ago....,4
347163,07-MAR-12,06-MAR-12,Tarek,,fr,174.92.181.83,deniselacroix@bell.net,15156672,000000123737556,5,5,,5
347164,07-MAR-12,06-MAR-12,Sandra,,en,74.15.241.84,judith.green@sympatico.ca,15160002,000000123736739,5,2,"I rec'd letter in Jan saying rural service being discontinued.  I spent hours of my time on phone complying first with request that I set up alternate Bell service only to be told I was NOT being terminated, letter sent in error. A few weeks after THEN again told I WAS being disconnected, I had it wrong. THEN ONCE MORE...the pronouncement no, I would be staying on rural service. So I did nothing.  Come March 6...NO internet..I had to call THREE times to get it sorted, wasting EVEN MORE of my time...I was told it was a ""computer problem""  What hogwash..it was a Bell real people problem..DO YOU NOT COORDINATE YOUR DEPTS?  How about this...the rural dept. tells another dept. we still have contracts with the following townships and regions, so don't send them a letter that their service is being discontinued and don't cut their service off on the day you are cutting off service to other subscribers in townships and regions where the rural contract is not being discontinued.  What a radical idea that Bell would actually operate in this maanner!",2
347165,07-MAR-12,06-MAR-12,Nawel,,fr,70.52.62.132,jean.vigneault@sympatico.ca,15159368,000000123737531,5,5,,5
347166,07-MAR-12,06-MAR-12,Roy,,en,206.177.43.70,jon.wallace@sympatico.ca,15159828,000000123752057,1,1,i was told my issue may not be fixed and i may have to call back.  my issue is not fixed and i attempted to call back but it could not talk to anyone until 8am.  i am a t work and unable to,1
347167,07-MAR-12,06-MAR-12,Thomas,,en,207.164.79.5,edward.codack@sympatico.ca,15157298,000000123749182,4,5,,4
347168,07-MAR-12,06-MAR-12,Shashank,,en,65.93.47.198,crawley_89@sympatico.ca,15156090,000000123738895,5,4,,5
347169,07-MAR-12,06-MAR-12,Temsu,,en,72.188.196.219,pkrkhm@sympatico.ca,15163524,000000123739080,5,5,"none. Temsu was excellent; perfect English, and very knowledgeable about the problems, and a resolution.
He must be a valuable employee.",5
347170,07-MAR-12,06-MAR-12,Sofien,,fr,65.93.163.223,legage@sympatico.ca,15160756,000000123737967,5,4,Améliorer le temps d'attente pour parler à un représentant.  C'est affreux.,2
347171,07-MAR-12,06-MAR-12,Nayeem,,en,64.231.213.102,wjdoucette@bell.net,15166578,000000123743124,3,3,,2
347172,07-MAR-12,06-MAR-12,Priyanka,,en,184.145.68.220,ron.dutcher@sympatico.ca,15164382,000000123756892,4,5,I got cut off the firsr atemped  loast ??? on recall went well first caller  did call back thank you  ,4
347173,07-MAR-12,06-MAR-12,Neha,,en,64.64.163.48,sandymurray@sympatico.ca,15164716,000000123742162,4,4,have support located in Canada,4
347174,07-MAR-12,06-MAR-12,Sowmya,,en,50.101.154.162,beeb@sympatico.ca,15154694,000000123756498,1,1,"This was our third attemp to reestablish our user name & pass word. Bell service from Canada is Great, offshore it is terible. I was a long time Bell employee & have all of the service ofereings. The services are very good, the offshore customer service leaves a lot to be desired.",
347175,07-MAR-12,06-MAR-12,Josh,,en,174.95.226.67,topaz3@sympatico.ca,15166044,000000123758764,4,4,,5
347176,07-MAR-12,06-MAR-12,Shabbir,,en,174.88.202.244,dmaranta@sympatico.ca,15156916,000000123758078,5,5,Went beyond my expectations,4
347177,07-MAR-12,06-MAR-12,Hency,,en,174.88.202.244,dmaranta@sympatico.ca,15156920,000000123745418,4,3,,4
347178,07-MAR-12,06-MAR-12,Diego,,en,174.88.202.244,dmaranta@sympatico.ca,15156922,000000123744234,4,3,,4
347179,07-MAR-12,06-MAR-12,Ammar,,fr,76.69.111.209,jean-nic@sympatico.ca,15159354,000000123742802,5,4,,4
347180,07-MAR-12,06-MAR-12,Maria,,en,76.71.101.228,thetransportabletherapist@sympatico.ca,15165898,000000123751072,5,5,not a thing,5
347181,07-MAR-12,06-MAR-12,Mukendi,,en,74.198.9.213,sbekkers@bell.net,15164788,000000123747873,5,4,,4
347182,07-MAR-12,06-MAR-12,Matthew,,fr,74.15.118.126,effib@sympatico.ca,15157308,000000123737012,5,5,these replies are based upon how my request was answered now lets see if the changes will actually take place on our bill ,4
347183,07-MAR-12,03-MAR-12,Kevan,,fr,70.52.97.18,jeannot.pelletier099@sympatico.ca,15130036,000000123688369,4,4,,4
347184,07-MAR-12,06-MAR-12,Iris,,en,50.101.105.117,ggds@sympatico.ca,15158170,000000123757303,5,5,Absolutely nothing. The representative was extremely helpful. ,5
347185,07-MAR-12,06-MAR-12,Sharon,,en,199.235.69.182,bnjcurrie@sympatico.ca,15154930,000000123746217,4,4,"I'm just concerned that I was billed for texts.  I can't use my browser on my blackberry because I don't pay for the service, but you allow texts to come to my device and bill me for them.  Since they were incoming I assumed they were allowable under my plan.  ",4
347186,07-MAR-12,06-MAR-12,James,,en,69.159.84.5,brian.elwood@sympatico.ca,15155084,000000123749189,5,5,,5
347187,07-MAR-12,06-MAR-12,Khan,,en,65.94.29.118,gmurphy000@sympatico.ca,15158308,000000123747178,5,5,It could have taken a little less time,5
347188,07-MAR-12,06-MAR-12,Fairin,,en,64.231.165.155,marck_a_boudreau@sympatico.ca,15161508,000000123742484,4,4,,4
347189,07-MAR-12,06-MAR-12,Ali,,en,174.91.175.242,lokkerse@sympatico.ca,15161006,000000123750085,5,5,,5
347190,06-MAR-12,05-MAR-12,Elmer,,en,174.95.10.42,bryanc@sympatico.ca,15144920,000000123722084,5,5,"Quite frankly nothing.  However, I am confused why the problem happened in the first place.  These issues are frustrating.",5
347191,06-MAR-12,02-MAR-12,Khalil,,fr,65.93.49.217,martindecorauto@bell.net,15121098,000000123655122,5,5,Il a ete au dela de mes demandes et je n'ai pas paru ignorante comme le precedent commis qui m'a repondu,5
347192,07-MAR-12,05-MAR-12,Lilian,,en,70.48.165.214,FredNicoleMedynski@sympatico.ca,15143796,000000123714470,5,4,,5
347641,09-MAR-12,08-MAR-12,Wayne,,en,65.92.135.54,b.caine@sympatico.ca,15181174,000000123798566,1,1,"I explained that I have an apple TV box that I connect to my tv and it picks up the signal from my computer which has the movies I watch. I am not streaming from the internet but I am using my wifi to send to my tv. I believe your system is viewing this as streaming and using up gigabytes but I am not using the internet. The retention center told me they agreed but there is nothing they can do about that. I don't think it is right that you see this as internet use. When I downloaded the program to watch i used the GB required to do that and now everytime I watch the show on my wifi via apple tv device using my wife not your internet your still counting it as using more GB. This needs to be address and corrected as it could be considered double billing. I would prefer that you correct this situation promplty as I would prefer to stay as a loyal client but I may be forced to inquire to other providers to see what their solutions cold be.

Barry  514-946-2345",1
347642,09-MAR-12,08-MAR-12,Kevin,,en,70.27.61.126,gilson_2@sympatico.ca,15184088,000000123786606,1,2,He should have checked to see if your server was down BEFORE doing 30 minutes of unnecessary repairs that didn't work since your server wasn't working properly,3
347643,09-MAR-12,08-MAR-12,Robert,,en,184.148.187.19,jamieshea@sympatico.ca,15184936,000000123785223,5,5,N/A,5
347644,09-MAR-12,08-MAR-12,Houcem,,fr,76.65.80.33,jpvallee@bell.net,15185704,000000123793815,5,5,,5
347645,09-MAR-12,08-MAR-12,Sowmya,,en,74.15.28.196,beauvaisa@bell.net,15181308,000000123800972,5,5,nothing! i was impressed with how efficiently she worked.  Her parents should be proud! she was polite and i had no problem understanding her instructions. she was a pleasure to deal with and I hope to continue contact with her thru the internet.  I feel like I made a new friend!,5
347646,09-MAR-12,08-MAR-12,Edgardo,,en,76.69.8.66,valeriemitchell1@sympatico.ca,15191518,000000123791823,5,5,,5
347647,09-MAR-12,08-MAR-12,Merly,,en,69.157.149.240,eorava@sympatico.ca,15183458,000000123792443,5,5,"When I called Wednesday night, around 11:00PM, I only wish the technician would have solved the problem!!!!!!!",4
347648,09-MAR-12,01-MAR-12,John,,en,70.26.145.168,d.hbennison@sympatico.ca,15102820,000000123632809,2,1,,3
347649,09-MAR-12,08-MAR-12,Khan,,en,70.50.67.132,margaretporter@bell.net,15187252,000000123795773,5,5,,5
347650,09-MAR-12,08-MAR-12,Leni,,en,74.14.112.48,iruhrmann@sympatico.ca,15184758,000000123796376,5,5,"nothing ... Leni was very supportive, well versed in his job, pleasant to deal with and I couldn't be happier with the support ",5
347651,09-MAR-12,08-MAR-12,Taoufik,,fr,70.53.141.120,rits1lar@sympatico.ca,15189550,000000123799864,4,3,"le jeune demande pourquoi il use des mg
 il yen a pris beacuop en donwloed",4
347652,09-MAR-12,08-MAR-12,Xenia,,en,70.55.24.187,margohuc@bell.net,15187256,000000123789838,5,4,"Your representative was great, very patient and helpful. I was the one having trouble getting it right. Changing passwords is very difficult for me because my memory is not so good and I was trying to work fast so as not to take up too much time. I tried to write everything down but that was not sufficient. The person helping me was extremely efficient and knowledgeable. I was slow and sometimes confused. However she did get everything straightened out for me and in the end she restored my ability to access my e-mail. I believe her name was Zenia but cannot be sure.  Your customer service reps have always helped me with my problems. Personally I prefer an actual conversation with a person because it is easier to explain my problem that way. The online chats are OK if the problem is uncomplicated or easily solved. 
I am a senior and do prefer a telephone conversation. I was very happy with the results.
Thank you,   margo huc

PS. the print in your survey is VERY LIGHT and   difficult to read. Does this depend on my computer or on your system?  It seems to me that it used to be darker ... I see that my message print is darker.
",4
347653,09-MAR-12,08-MAR-12,Dashrathan,,en,184.145.21.85,plewto@bell.net,15189034,000000123787156,2,2,"My call was actually placed around 9am not 3:20pm as indicated in your email.  The tech support guy said email would be restored in 2 hrs.  It was actually over 5 hrs. later that it began to work.  As I indicated on previous occasions, why are these problems and updates not posted on your website instead of making the customer wait in the phone queue trying to get through?",3
347654,09-MAR-12,08-MAR-12,Alain,,en,174.88.1.44,vaningen@bell.net,15191536,000000123794233,3,2,Make my high speed internet work like what I'm paying for - high speed. I should be paying for $1 more than what my dial-up was at $12/month.,3
347655,09-MAR-12,08-MAR-12,Preethi,,en,70.27.17.176,sh-43@sympatico.ca,15190330,000000123799922,4,4,"all that was needed was to take out my battery for 5 mins and but it back in and all was good, I don't know if you are trained to ask this of me.",4
347656,08-MAR-12,07-MAR-12,Chamseddine,,fr,184.145.177.163,groulxleclerc2@sympatico.ca,15171634,000000123783680,5,5,"le plus long a été avant que je rejoigne une personne, c'est ça qui a été long.  votre émily pose trop de question.",5
347657,08-MAR-12,07-MAR-12,Anis,,fr,66.229.166.5,toutant3@sympatico.ca,15179394,000000123764104,5,5,Absolument rien. Très bon service,5
347658,08-MAR-12,07-MAR-12,Tejaswvi,,en,70.24.204.177,brian.watson019@sympatico.ca,15168568,000000123769402,5,5,nothing,5
347659,08-MAR-12,07-MAR-12,Ahmed Ramy,,fr,76.66.192.208,michel.rivet@sympatico.ca,15175622,000000123770977,4,4,,5
347660,08-MAR-12,07-MAR-12,Ibtissem,,fr,70.48.25.132,rachelthib@sympatico.ca,15177128,000000123761878,4,5,Avoir quelqu'un qui parlait un français québécois pour une meilleure compréhention.  J'ai fini par comprendre mais cela a été plus long.,4
347661,08-MAR-12,07-MAR-12,Igor,,en,74.12.57.13,lillian.gordon@sympatico.ca,15174290,000000123761464,5,5,"Nothing this time, ",5
347662,08-MAR-12,07-MAR-12,Chad,,en,69.156.160.66,dennisturley@sympatico.ca,15169994,000000123774601,1,,Sent us the equipment we ordered weeks earlier,1
347663,08-MAR-12,07-MAR-12,Zaid,,en,70.48.38.61,robertbada@sympatico.ca,15177602,000000123776843,4,4,,4
347664,08-MAR-12,07-MAR-12,Carlos,,en,184.147.39.200,done07@sympatico.ca,15170270,000000123777879,4,4,nothing,5
347665,08-MAR-12,07-MAR-12,Sushil,,en,99.224.156.34,akssong@sympatico.ca,15167470,000000123763661,4,4,,4
347666,08-MAR-12,07-MAR-12,Kira,,en,74.14.88.44,tscarley@sympatico.ca,15179436,000000123776191,4,4,,3
347667,08-MAR-12,07-MAR-12,Krishnan,,en,70.31.107.165,c.durkee@sympatico.ca,15168720,000000123771641,5,5,Nothing...Krishnan was wonderful,5
347668,08-MAR-12,07-MAR-12,Himanshu,,en,76.64.122.209,lwilli@sympatico.ca,15174736,000000123761231,4,4,,4
347669,08-MAR-12,07-MAR-12,Leni,,en,70.27.98.144,dahms89@sympatico.ca,15169566,000000123780470,3,4,"Went through all the routine with first technichian,thought the problem was corrected. Half an hour later hd to call again, second Tech did correct the problem,with expertice.",4
346137,06-MAR-12,02-MAR-12,Geetha,,en,65.93.98.30,jaglynn@sympatico.ca,15118647,000000123663128,5,5,No suggestions.  Your staff was polite fixed my problem and did not make me feel like an idiot especially since I know very little about computers.  He walked me through the process beautifully.  Judi Glynn,5
346138,06-MAR-12,05-MAR-12,Bochra,,fr,184.144.144.29,r.asselin@sympatico.ca,15151070,000000123711760,5,5,,5
346139,09-MAR-12,08-MAR-12,Mohamed,,fr,70.27.221.209,ajcq@sympatico.ca,15180654,000000123786851,4,5,S/O,5
346140,09-MAR-12,08-MAR-12,Hugo,,en,174.95.192.118,bill.deacon@sympatico.ca,15181430,000000123781424,4,3,"appears I had 2 reasons for problem . and restoration of outage didn't solve main one.  . .In fact, it  hid the  other problem until i contacted a Sympatico neighbor 6 hours later   , and found she had no problem.  ",5
346141,09-MAR-12,08-MAR-12,Abdel basset,,fr,174.95.184.88,sylvia.gravel@sympatico.ca,15190989,000000123798607,5,5,"Je suis totalement satisfaite.  Je n'ai pas d'autres questions pour le moment.  Merci beaucoup au technicien pour sa patience, sa compétence et sa délicatesse.",5
346142,09-MAR-12,07-MAR-12,Ben Mahmoud,,fr,174.92.183.122,berube50553@sympatico.ca,15168282,000000123782608,5,5,rien je n'etais pas prete a passer la commande.il fallait que je reflechisse encore.,5
346143,09-MAR-12,07-MAR-12,Amine,,fr,174.92.183.122,berube50553@sympatico.ca,15168284,000000123784529,5,5,AMINE MA TRES BIEN RENSEIGNER ET CONSEILLER.EN PLUS DE TRES BIEN CONNAITRE SON METIER ET LE PRODUIT.MERCI BEAUCOUP AMINE.,5
346144,09-MAR-12,08-MAR-12,Rania,,fr,184.151.114.130,jean-luc.arene@sympatico.ca,15185098,000000123783935,4,2,"Me donner une réponse à la question:""Pourquoi je paye un service que je n'ai plus depuis août."" C'est simple...non...",2
346145,09-MAR-12,08-MAR-12,Dinesh,,en,70.54.128.115,gaheadley@sympatico.ca,15183886,000000123786974,4,4,Spend more time to resolve the problem during the first sessiion.,5
346146,09-MAR-12,08-MAR-12,Radhika,,en,74.12.117.235,carmar3843@sympatico.ca,15181822,000000123787704,4,4,Call back as stated,5
346147,09-MAR-12,08-MAR-12,Prem,,en,70.26.21.145,michelaurie@bell.net,15187762,000000123784906,3,3,"I was the problem in this case and although Prem tried his best to explain that the wireless connection could be the issue, I couldn't get my head around it. After all, it had worked for me since June 2010, so why all of a sudden do I have issues? I followed Prem's advice and obtained an ethernet cable the next day. My Mac automatically reconfigured itself to an ethernet connection but I didn't realize it right away, which prompted a second call today to which Tony responded. My fault again, and this time when asked to inspect my modem I must have touched something. The power went red then green and the lights varied for a few cycles. Tony recommended a new power source. That sounded reasonable as both my daughter and aunt had this part replaced as well in the recent past. Subsequently, my curiosity drove me back to my computer and when I opened my Safari browser, I realized that I was connected. So Prem was right! Thanks",4
346148,09-MAR-12,07-MAR-12,Alvaro,,en,70.24.5.114,tohr@sympatico.ca,15179325,000000123781655,4,4,"There wasn't anything more that could
have been done at this time.  Thank you
     S. Szulc",5
346149,09-MAR-12,08-MAR-12,Rod,,en,70.31.7.93,erains@bell.net,15183464,000000123782227,5,4,"It took  some time to correct, and technician had to seek the help of a seniot technician.  But everthing worked out eventually.",5
346150,09-MAR-12,08-MAR-12,Chenrup,,en,70.48.53.70,sbwalsh@bell.net,15190174,000000123797025,4,4,"The agent explained clearly what the problem was, and, as there was no way to solve the issue, he suggested a way to deal with it. Better would be not to have the probelm at all, but he did his best. ",4
346151,09-MAR-12,08-MAR-12,Emely,,en,174.91.112.68,nopaper@bell.net,15188416,000000123799784,5,4,"you need to change the last couple of lines at the end of license rules - there are 14 and the submit or accept button is impossible to reach no matter which way you scroll down - we wasted a lot of time on this before the technician could access my laptop.
This has been this way since time memorial - surely you could improve this- there is space to move the line where once clicks a check mark and the submit button. if i am not making myself very clear - speak to my technician and she will focus this complaint better.",5
346152,09-MAR-12,08-MAR-12,Jonathan,,en,174.91.80.189,ptambe@sympatico.ca,15189142,000000123788510,4,4,,5
346153,09-MAR-12,08-MAR-12,Preethi,,en,174.91.87.76,renesanchez@bell.net,15189446,000000123791259,5,5,,5
346154,09-MAR-12,07-MAR-12,Wynbert,,en,70.24.109.239,rutledge6@sympatico.ca,15177870,000000123772062,5,5,Nothing...I'm completely satisfied.,5
346155,09-MAR-12,07-MAR-12,William,,en,70.24.109.239,rutledge6@sympatico.ca,15177872,000000123774782,5,5,Very satisfied.,5
346156,09-MAR-12,06-MAR-12,Jose,,en,65.92.172.13,dilgormley@bell.net,15156828,000000123748085,4,4,,5
346157,09-MAR-12,07-MAR-12,James,,en,204.101.237.139,jmmathiasen@sympatico.ca,15173012,000000123776496,5,5,Better coordination between Bell and Bell Mobility. Just spent 4 months. To sort out our new internet service due to our rural ymax. ,3
346158,09-MAR-12,08-MAR-12,Brent,,en,70.24.175.121,rcarrara@sympatico.ca,15189346,000000123795632,5,4,,4
346159,09-MAR-12,04-MAR-12,Sam,,en,69.157.67.232,elmir@sympatico.ca,15138120,000000123703929,5,4,,5
346160,09-MAR-12,07-MAR-12,Moez,,fr,184.145.169.59,gabrielle.martel@sympatico.ca,15171170,000000123773273,5,5,,4
346161,09-MAR-12,08-MAR-12,Dheeraj,,en,50.101.53.173,mgmullen@sympatico.ca,15187691,000000123790326,5,5,Nothing.,5
346162,09-MAR-12,08-MAR-12,Khaoula,,fr,70.30.176.246,solvan@sympatico.ca,15190624,000000123785732,5,5,,5
346163,09-MAR-12,06-MAR-12,Sarry,,fr,70.52.55.208,d__chartier@sympatico.ca,15156220,000000123758784,5,5,"Le service que j'ai reçu de Sarry le 6 mars a été remarquable: Attentive à mon besoin, patiente, gentille et minutieuse. Elle a rendu mon Outlook Express totalement fonctionnel. Je déplorele fait que les deux techniciens appelés le 4 mars n'aient pu faire de même. Le premier, Hassen 895352 m'a aidé à modifier mes codes d'utilisateur et mots de passe mais m'a laissé en plan pour la configuration d'Outlook Express. Le second, Wassim 705796 a déclaré que mes codes et mots de passe n'étaient pas bon et tenté de configurer mon Outlook sur mon bell.ca. Il a subitement raccroché!",5
346164,10-MAR-12,09-MAR-12,Marwen,,fr,76.69.178.75,pauline.martin@bell.net,15201386,000000123813854,5,5,rien de plus satisfaite,5
346165,10-MAR-12,09-MAR-12,Wassim,,fr,70.55.54.248,lise6033@bell.net,15199242,000000123817058,4,4,,4
346166,07-MAR-12,06-MAR-12,Med nejib,,fr,65.92.80.207,ginettenoel@sympatico.ca,15158252,000000123743663,3,4,"Comme j'annulais mon contrat internet avec Bell, j'aurais aimé qu'elle n'insiste pas autant pour me faire changer d'idée...",2
346646,06-MAR-12,05-MAR-12,Irfan,,en,50.101.66.204,teclaughton@sympatico.ca,15152538,000000123718947,4,4,"Hiring people within Canada.Service was great,just dont understand why its in India.",4
346647,06-MAR-12,05-MAR-12,Haythem,,fr,184.144.142.92,lestouchette391@sympatico.ca,15148988,000000123724789,4,4,,5
346648,06-MAR-12,05-MAR-12,Selene,,en,50.101.220.13,mgreyparrot@bell.net,15149974,000000123711696,5,5,,5
346649,06-MAR-12,01-MAR-12,Nancy,,en,174.95.13.235,joyce.marshall1@sympatico.ca,15106540,000000123641916,5,5,,5
346650,06-MAR-12,04-MAR-12,Djouaihia,,fr,70.49.65.28,elianegauvin@sympatico.ca,15138100,000000123704225,4,1,on aurait du me référé a une personne de niveau supérieur tout de suite et ne pas me dire qu'il allait me recontacter plus tard dans la soirée car il ne l'on pas fait. J'ai eu accès a internet seulement le mardi 6 mars a 21heurs. ,3
346651,07-MAR-12,03-MAR-12,Ashfaq,,en,76.67.122.36,lmrich50@sympatico.ca,15131306,000000123686515,4,5,It was very good service,5
346652,07-MAR-12,06-MAR-12,Eric,,en,65.93.88.228,johnlisaleahmichael@sympatico.ca,15159800,000000123737326,4,5,I called twice to resolve the problem and the first time I called the rep was NOT helpful at all. It seemed to me that he did not want to even try. The second time I called the rep was excellent and very helpful.,3
346653,07-MAR-12,06-MAR-12,Serina,,en,50.100.89.186,nsmith_1@sympatico.ca,15162900,000000123740598,5,5,Have a better call back service,5
346654,07-MAR-12,06-MAR-12,Roy,,en,174.88.4.180,sentinealcarriages@sympatico.ca,15164882,000000123758284,2,,"I spent 1.5 hours waiting on hold, unacceptable! The reason for my call was because bell shut down my internet for the second time!!!! It was not due to any fault on my behalf. Bell has seen fit to change over the rural internet to something different, I believe it is called a turbo hub. We where contacted about the change and agreed to take the new service. We where told we would receive the receiver in 10 days, we never did, and after the first time we where shut down we where told it was on back order. You have caused a great deal of waited time and complete inconvenience completely due to you complete lack of customer respect, and no internal communication between departments. 
Bell has no respect of their customers needs. All of my aggravation was because bell cant get it together. I have already canceled 2 of my bell services and their will be more to come. I have many other issues with bell service, if you are interested you can give me a call 905-468-4943.
",1
346655,07-MAR-12,06-MAR-12,Pamela E,,en,184.148.135.209,bthain@sympatico.ca,15155170,000000123736085,5,4,"My call Mar 6 was very helpful, however,my previous calls on Sun and Mon talking to other reps were very frustrating and unsuccessful. ",3
346656,07-MAR-12,05-MAR-12,Manel,,fr,76.69.176.128,juliea660@bell.net,15148430,000000123714520,1,1,Meilleure formation au personnel.,1
346657,07-MAR-12,06-MAR-12,Angie,,fr,67.68.181.98,cote.lucille@sympatico.ca,15156042,000000123751274,5,4,,4
346658,07-MAR-12,06-MAR-12,Annie,,en,184.145.71.214,brenda.hodgert098@sympatico.ca,15155062,000000123748814,5,5,Offered a retroactive rebate for the time we were overcharged.,4
346659,07-MAR-12,06-MAR-12,Kelly,,en,70.54.35.170,drutledge4445@bell.net,15157088,000000123746000,4,4,,4
346660,07-MAR-12,16-FEB-12,Pierre,,en,70.49.51.230,mike.king4@sympatico.ca,14946390,000000123313389,5,5,,5
346661,07-MAR-12,06-MAR-12,Robert,,en,64.229.204.143,slygouras@sympatico.ca,15165144,000000123757404,5,4,,5
346662,07-MAR-12,06-MAR-12,Richard,,en,70.31.42.118,lrtremblay_1@sympatico.ca,15161082,000000123747238,5,5,na,5
346663,07-MAR-12,06-MAR-12,Hassen,,fr,76.67.185.38,g.philippe@sympatico.ca,15157930,000000123747580,5,5,,4
346664,07-MAR-12,06-MAR-12,Sravan Kumar,,en,65.94.205.109,bmagord@sympatico.ca,15154918,000000123743002,4,4,Can't think of anything,4
346665,07-MAR-12,06-MAR-12,Mario,,en,174.88.67.249,mabrowne@bell.net,15161314,000000123756682,3,2,I have called twice-once a week-for persistant interruption of TV signal.I left one phone unplugged as instructed and had 2-3 more interruptions ~ 24 hours later. I am too frustrated to call again right now.,3
346666,07-MAR-12,06-MAR-12,Jesse,,en,65.95.89.157,heatherwhite4@sympatico.ca,15158634,000000123749602,3,4,I asked for an email to confirm arrangements in writing and did not receive one.,3
346667,07-MAR-12,06-MAR-12,Mohamed,,fr,70.29.188.87,sfavreau@sympatico.ca,15164904,000000123751491,3,1,me tranferré a un personne plus callifier ,5
346668,07-MAR-12,06-MAR-12,Klai,,fr,74.15.115.77,hfeel@sympatico.ca,15158708,000000123759235,5,5,"Je voulais juste mentionner que M MOHAMED KLAI, la personne qui m'a assistée, est un ajout très valable a votre équipe. Je vous félicite d'avoir un membre aussi efficace et aussi professionnel dans ce département. Un gros Merci. Il a fait la différence et il mérite d'être remercié. Je n'ai plus rien a craindre puisque vous avez des employés comme M. KLAI. BRAVO pour votre professionnalisme. Il prend son travail a cur. MERCI.",5
346669,07-MAR-12,06-MAR-12,Francis,,en,69.157.0.215,monir.taha@sympatico.ca,15162450,000000123736998,4,4,,4
346670,07-MAR-12,03-MAR-12,Imed,,fr,65.92.36.103,johanne.fraser@sympatico.ca,15130334,000000123690255,5,5,Tout est ok,5
346671,07-MAR-12,06-MAR-12,Daniel,,en,69.158.90.245,slaverty@sympatico.ca,15165136,000000123759506,5,5,,3
346672,08-MAR-12,07-MAR-12,Ghislain,,fr,70.26.24.196,richarddrouin@sympatico.ca,15177424,000000123766132,1,1,"D<abord permettre que les accents fran]ais soient reconnues dans cette case. Accorder une r/duction de prix parce que vous ne donner pas tr'es bien le service de vitesse 'a vos abonn/s fid'eles. Fournir le m[eme service que vos programmes fibe 12 ou 16. Je me pr/pare 'a transf/rer mon internet, t/l/phone et celluslaire 'a Rogers selon la suggestion de deux de vos pr/pos/s/s",1
346673,08-MAR-12,06-MAR-12,Christine,,en,74.12.250.8,isocom@sympatico.ca,15158956,000000123751618,5,5,,5
346674,07-MAR-12,06-MAR-12,Grace,,en,70.39.231.92,wanda.brown075@sympatico.ca,15166424,000000123751445,5,5,,5
346675,07-MAR-12,06-MAR-12,Natalia,,fr,70.30.212.215,sdoyon001@sympatico.ca,15164840,000000123737522,5,5,,5
346676,07-MAR-12,06-MAR-12,Gabriela,,en,174.95.215.57,jack.roberts@sympatico.ca,15159078,000000123743013,5,5,Nothing,5
346677,07-MAR-12,03-MAR-12,Divya,,en,70.30.146.186,william.riggley@sympatico.ca,15135496,000000123690816,1,2,I work from home and the internet is very important to me.  My modem went down on March 3 at 4:00PM and i got shuffled from India to the Philippines to get no results.  I had to call back again on March 4 and my modem was diagnosed as the problem and I was told a modem would be mailed to me with a 3-5 business day delivery.  I asked to speak to someone in Canada to expedite the delivery and I was told that wasn't possible.  Luckily the modem arrived by expresspost on Tuesday.  I was still down for four days and I cannot understand with these issues why I couldn't go to a Bell Store and exchange modems and I would have been back running within hours.,1
347193,08-MAR-12,06-MAR-12,Amany,,fr,174.92.219.200,carolbo@sympatico.ca,15155388,000000123748330,,,"J'ai appelé Bell le 27 janv. dernier parce que je trouvais mon coût de téléphone/internet cher. J'avais été approché par Vidéotron et le coût qu'il m'offrait était moindre.  On m'a dit que j'avais droit à une prime de fidelité et j'ai eu une réduction du coût de mes services (téléphone 9.95$/internet 20.95$).  Si je n'avais pas appelé, je n'aurais JAMAIS su que j'avais droit à cette prime étant donné que j'étais une clientèle de Bell depuis maintenant 34 ans déjà.  J'ai rappelé le 29 fév. dernier car la facture que j'avais reçu n'était ce qui avait été entendu comme coût.  On m'a dit que la prochaine facture devrait être modifiée et refléter le bon coût (9.95$ + 20.95$).  En fin de semaine dernière, j'ai reçu un appel de Bell concernant mon annulation d'internet.  Je n'ai JAMAIS demandé à annuler mon service internet.  Le 6 mars dernier, je reçois par le courrier une lettre m'informant de retourner mon modem car des frais de 75 $ me serait facturé.  J'ai appelé Bell le 6 mars à ce propos.  À toutes les fois qu'il y a des changements dans mes services, il faut toujours que je rappelle Bell car il y a TOUJOURS des problèmes et ce, depuis que j'ai le service internet.  Je perd ÉNORMÉMENT de temps au téléphone à essayer d'expliquer le tout à un représentant DIFFÉRENT à toutes les fois.  On me transfère d'une personne à une autre et il faut TOUJOURS que je répète les mêmes informations.  Si je n'avais pas appelé le 6 mars dernier, mon service internet aurait été coupé le 27 mars prochain.  Pourtant, la personne qui m'a appelé pour l'annulation de mon internet m'a pourtant assuré que c'était une erreur et que mon service internet ne serait pas coupé.  J'espère que ma prochaine facture réflètera le bon coût et que je n'aurai pas en plus un montant de 75$ de frais car je n'ai pas retourné mon modem et que je n'aurais pas ENCORE à  appeler Bell....  À toutes les fois, les représentants m'ont dit, inquiétez-vous pas Madame, la situation est corrigée... et ce n'était pas le cas.  Certains représentants ont de la difficulté à comprendre ce qu'on leur explique.  La représentante à qui j'ai parlé le 6 mars dernier m'a ASSURÉ que tout était correct dans mon dossier.  J'ai bien hâte de voir ça....  Je ne suis pas intéressée à changer de Bell à Vidéotron mais si ça continue comme ça, je vais y songer grandement.... 

Pour l'appel du 6 mars dernier chez Bell, je suis satisfaite de ma conversation avec la représentante.  Par contre, j'ai vraiment hâte de voir si ma prochaine facture sera correcte...

Carol Boyer
Cliente de Bell depuis 34 années déjà...
",
347194,08-MAR-12,07-MAR-12,Sudheer,,en,76.69.37.142,jean.mcclure@sympatico.ca,15172652,000000123766616,5,4,"no suggestions - situation was dealt
with professionally and quickly",4
347195,08-MAR-12,07-MAR-12,Kanchana,,en,184.147.230.120,datima@sympatico.ca,15169714,000000123770762,5,5,"Not have so many ""menus"" to go through before you talk to a live person.",5
347196,08-MAR-12,07-MAR-12,Fatma,,fr,174.89.230.171,andre.gagnon_3@sympatico.ca,15167706,000000123765258,4,4,RIEN D'AUTRE,4
347197,08-MAR-12,06-MAR-12,Oscar,,en,76.69.53.31,bcatkinson@sympatico.ca,15154652,000000123746654,2,1,WE have interrupted service to internet and xbox when using home phone.  Very frustrating--have replaced filter with one you sent and problem not resolved,2
347198,08-MAR-12,07-MAR-12,Irving,,en,76.64.14.134,berryco@sympatico.ca,15168274,000000123772547,4,4,Spent a lot of time testing system at home - perhaps deciding to send technician sooner would be a help.,4
347199,08-MAR-12,07-MAR-12,Hussain,,en,65.92.40.175,charlesandmary@sympatico.ca,15169074,000000123770378,5,5,"the gentleman was both very polite and patient in helping me to resolve my ""situation"", there is nothing more he could have done to assist me.",4
347200,08-MAR-12,07-MAR-12,Dennis,,en,74.14.90.165,perkinsfalkner@sympatico.ca,15176786,000000123775397,4,4,,5
347201,08-MAR-12,07-MAR-12,Budala,,en,184.151.63.158,weise2011@bell.net,15179822,000000123779390,3,4,,3
347202,08-MAR-12,07-MAR-12,Earl,,en,70.50.20.181,millha@sympatico.ca,15175736,000000123784633,5,5,,3
347203,08-MAR-12,07-MAR-12,Anusha,,en,184.145.111.169,rick.bugnet@sympatico.ca,15177438,000000123762000,2,1,Fix Bell Service Advisor software to make it work with IE9.,2
347204,08-MAR-12,07-MAR-12,Romeo,,en,206.177.43.71,jean_jo.veilleux@sympatico.ca,15172678,000000123766877,4,4,,3
347205,08-MAR-12,07-MAR-12,Paola,,en,74.12.174.120,marg1064@sympatico.ca,15175051,000000123779195,5,3,,3
347206,08-MAR-12,07-MAR-12,Edward,,en,206.47.249.247,apa17@sympatico.ca,15167892,000000123780153,5,5,,5
347207,08-MAR-12,07-MAR-12,Kris,,en,184.147.234.56,b_and_d_buckland@sympatico.ca,15168076,000000123766563,5,5,"Not sending me around a few representatives.
 ",5
347208,08-MAR-12,07-MAR-12,Aidin,,en,69.158.134.160,susan.carscadden@sympatico.ca,15178850,000000123777084,3,1,"He could have called me back, as promised!  I hung up from Aidin at 5:00 (EST) and asked him to phone me back at 5:30 which he said he would.  He did not!  I don't know why time of call says 6:08 because I did not talk to him at that time. I needed some time to decide whether I would cancel my order for Bell TV or just change the planned date of installation.  Now, I am leaning strongly towards cancelling the order and staying with my current satellite provider.   If he promised to call me back, he should have done it or someone else should have called on his behalf.  I am not a happy Bell customer at the moment",1
347209,08-MAR-12,07-MAR-12,Pascal,,en,174.88.7.218,elterra@sympatico.ca,15170676,000000123764143,5,5,,5
347210,08-MAR-12,07-MAR-12,Meriem,,fr,70.30.183.115,bodyweiser@sympatico.ca,15168444,000000123770319,5,5,,4
347211,08-MAR-12,07-MAR-12,Andy,,en,69.157.21.160,sjhughes@sympatico.ca,15178462,000000123783474,4,4,"the problem was  that my icons for handling my e mail ie Create mail,reply, forward etc. vanished,. Andy was vert helpful but the icons dis appeared agai. Balharaj helped me today. March 8th and showed me how to fix it.",5
347212,08-MAR-12,07-MAR-12,Shabbir,,en,69.159.15.105,daryl2006@sympatico.ca,15169706,000000123779855,5,5,,5
347213,08-MAR-12,07-MAR-12,Mathieu,,fr,69.156.163.62,monil@sympatico.ca,15175918,000000123775587,5,4,,5
347214,08-MAR-12,07-MAR-12,Christopher,,en,74.198.9.134,bruce.cottage@sympatico.ca,15168608,000000123773035,5,5,Your service rep was very easy to understand.,5
347215,08-MAR-12,07-MAR-12,Shakeel,,en,76.64.211.36,gnkriza@sympatico.ca,15171530,000000123771479,5,5,Nothing!,5
347216,06-MAR-12,25-FEB-12,Houcem,,fr,70.53.212.254,mtherien@bell.net,15052162,000000123532347,4,4,,5
347217,06-MAR-12,05-MAR-12,Emylie,,fr,70.30.208.87,yvan.dalcantara2@sympatico.ca,15153220,000000123719964,4,4,,5
347218,06-MAR-12,03-MAR-12,Daniel,,en,76.68.76.58,scottsage@sympatico.ca,15134158,000000123679337,5,5,,5
347219,06-MAR-12,05-MAR-12,Jose,,en,174.91.120.113,dennis.bayley@sympatico.ca,15145942,000000123725355,5,5,I DO NOT THINK IT COULD BE ANY MORE EFFICIENT .  JOSE DID A GREAT JOB .,5
347220,06-MAR-12,05-MAR-12,Stephen,,en,65.95.80.24,san.man@sympatico.ca,15151804,000000123716482,5,5,All good!,5
347670,08-MAR-12,07-MAR-12,Divya,,en,70.51.160.219,william.tseng@sympatico.ca,15179876,000000123776137,5,5,query was looked after cannot do any better,5
347671,08-MAR-12,07-MAR-12,Nadine,,en,184.147.185.131,pearlevans@sympatico.ca,15176750,000000123773621,5,5,,3
347672,08-MAR-12,07-MAR-12,Francis,,en,65.95.88.23,alsyor@sympatico.ca,15167630,000000123763580,5,5,,5
347673,08-MAR-12,06-MAR-12,Pierre,,en,70.26.24.106,jimwhyte@sympatico.ca,15159618,000000123743916,5,4,,5
347674,08-MAR-12,07-MAR-12,Jeffery,,en,70.49.9.125,candbstar@sympatico.ca,15168790,000000123780990,4,4,,5
347675,08-MAR-12,07-MAR-12,Manel,,fr,174.93.146.80,huguettedeschenes@bell.net,15172106,000000123773497,5,5,rien de plus je suis totalement bien servie avec Manel Merci,5
347676,08-MAR-12,05-MAR-12,William,,en,67.68.255.58,douglas.miltimore@sympatico.ca,15146192,000000123723792,1,1,,3
347677,08-MAR-12,07-MAR-12,Ibtissem,,fr,184.151.114.0,g.lafond@sympatico.ca,15171144,000000123764629,3,4,,4
347678,08-MAR-12,07-MAR-12,Haythem,,fr,74.15.206.226,ac470@bell.net,15167308,000000123767378,5,5,"Le problème n'était pas avec Bell;  c'était un problème technique de l'ordinateur que j'ai fait corriger chez Apple.

Merci",5
347679,08-MAR-12,07-MAR-12,Felix,,en,70.53.117.138,sandrawilliams2@sympatico.ca,15178092,000000123769862,4,4,Make better savings for long standing customers.,3
347680,08-MAR-12,07-MAR-12,Alex,,en,69.156.88.47,roderick.blair@sympatico.ca,15177666,000000123784805,5,5,,5
347681,08-MAR-12,07-MAR-12,Sharon,,en,208.124.235.22,staceylevy@sympatico.ca,15178660,000000123768524,5,5,"This is very important. I have worked at Bell for 17 years. I am friends with the Directosr and VP of your call centres. The person (a young guy) that origianaly answered the phone, curtly said he couldnt help me and then passed  me to a very nice woman who answered my question in 30 seconds. If you have on record who initially answered my call, I would have given him the lowest rating possible. I am also considering calling the VP of your customer care group. My question was so simple...it was ""I am supposed to be getting a promotion on the Fibe service and it was done 3 weeks ago. Whay am I not seeing the new price on my bill?"". The nice woman said that its takes at least a mth to see the changes. Not only did the 1st person not tell me that, he rudely passed me on to someone else. He has no idea what people he is speaking to and the clout they have, but regardless he just wasted the time of another person to asnwer an easy question.",3
347682,08-MAR-12,07-MAR-12,Danny,,en,70.30.21.120,joannelegault@sympatico.ca,15173058,000000123771871,5,5,Nothing - aside from avoiding the mistake in the first place.  This agent was quick to address and resolve the problem. Very impressive.,5
347683,08-MAR-12,06-MAR-12,Marco,,en,70.28.233.103,david.devlin@sympatico.ca,15156454,000000123758877,3,4,"Marco commented twice that I had missed an appointment with your technician earlier in the day, which I corrected him on as the technician on the weekend gave me paperwork stating that NO access to the house was necessary.He also has a bad habit of starting every sentence by saying ""and by the way""",3
347684,08-MAR-12,02-MAR-12,Melissa,,en,76.67.74.95,mdowling000@sympatico.ca,15121320,000000123657928,3,4,Not have me transferred twice to get to an English speaking Canadian representative who actually knew what she was doing.,2
347685,08-MAR-12,07-MAR-12,Chenrup,,en,207.245.236.60,wdbowman@sympatico.ca,15179816,000000123770950,4,4,"Make it possible for a customer, where applicable, to be able to pick up any hardware in the event of a breakdown with need for replacement.  This could avoid any lengthy (day or longer) downtime when said downtime would adversely affect the customer.",5
347686,08-MAR-12,06-MAR-12,Ravi,,en,70.29.74.178,c.freda@sympatico.ca,15155242,000000123752655,3,3,"If you hire english speaking i would of had my internet faster, forgot my apt number",3
347687,08-MAR-12,07-MAR-12,John,,en,76.69.31.48,rwbedard@sympatico.ca,15177876,000000123761281,1,1,"fix the problem.  I called saying that I have to turn my modem off and on in order to get online.  I was told that the problem was at Bells end and that my eight year old modem was obsolete.  The suggestion made was to stop using my router.  Now, I'm no expert, but I was surprised when this suggestion made no difference.  I spent an hour and a half yesterday and now three quarters of an hour so far today and I'm no further ahead!",1
347688,08-MAR-12,07-MAR-12,Karla,,en,70.54.37.172,knitwear@sympatico.ca,15173916,000000123778188,5,,"The technician worked very hard to fix the problem, and was very patient with me I would like to point out that though he spent over an hour trying to fix the problem, I lost the internet connection again yesterday.  ",4
347689,08-MAR-12,07-MAR-12,Mehdi,,fr,67.68.90.131,pierrette.remy@sympatico.ca,15176918,000000123776476,2,1,"Bell ne pouvait résoudre mon problème car je n'avais pas de carte réseau à mon ordinateur. Cependant, l'agent ne pas répondu de façon courtoise.",2
347690,08-MAR-12,06-MAR-12,Tyler,,en,184.146.160.4,jesaws@bell.net,15159504,000000123754626,3,1,,2
347691,06-MAR-12,04-MAR-12,Aqeel,,en,70.52.169.20,phtorg@bell.net,15141684,000000123701873,3,4,"While the connection problem was solved,the inability to configure the router/modem for the connection of an  existing wireless access point is problematic.Additionally, for some unexplained reason your router resets itself (ie. the graphic web interface has changed) and, the origional userID/password following a reset is incorrect. Hence a call for assistance. While not discussed with Mr Aqeel, I find that the speed of the wireless connection is at best 4-4.4Mhz and this on a 16Mhz plan (wired connection approx. 11.5-12Mhz)   ",4
347692,07-MAR-12,05-MAR-12,Feres,,fr,64.228.78.253,jeannemance_richard@sympatico.ca,15147934,000000123720424,4,4,,5
347693,07-MAR-12,06-MAR-12,Preethi,,en,70.54.89.14,cj1102@sympatico.ca,15155816,000000123758200,5,4,Can't think of anything. Always excellant assistance.,5
347694,07-MAR-12,06-MAR-12,Mohamed,,en,70.48.122.65,anniemakeup@bell.net,15154266,000000123741957,2,1,"the person didnt seem to know what to do and without even trying to access my pc from a distance, told me to take it to the shop. (I think I have a virus, but I have BEll's antivirus.

  Also, I am VERY unhappy with the MANY times I call Bell and cannot seem to be able to be served in French or english, the technicians seem to greatly struggle with the language barrier and it is quite annoying, we spend an hour on the phone every time trying to explain to them what I am saying instead of fixing the problem! :(",
346167,10-MAR-12,09-MAR-12,Andrea,,en,70.53.86.83,ron_j@sympatico.ca,15202476,000000123806605,4,1,"I changed my internet service from Performance to Fibe 12 with a wireless router. The installation was easy but when I discovered Bell security was not providing virus protection, or firewall, anti spyware etc.. I contacted support and reached Andrea. She was very helpful and took control of my computer to uninstall and then reinstall Bell Security -- twice -- each time the protections were not availble. She checked with another department and finally told me it would be 2 or 3 days before the protection would be avaialable... she sounded as frustrated as I was. It is NOT ACCEPTABLE to expect your customers to go onto the internet unprotected!!! I am using my new laptop to respond to this survey because it has Microsoft security protection. I won't use my desktop on the internet until Bell Security is able to provide protection.",3
346168,10-MAR-12,09-MAR-12,Chamseddine,,fr,74.15.142.68,mickey-m@sympatico.ca,15200394,000000123821115,5,5,"J'ai été très satisfait de l'aide que j'ai eu, car à mon age (78)c'était très  compliqué de finaliser la mise en  marche de mon nouveau Bell Internet.
",5
346169,10-MAR-12,07-MAR-12,Sergio,,en,64.229.225.210,peikre@sympatico.ca,15176767,000000123785488,3,2,The experience with the service technician was excellent however the problem is never fixed.  Our Bell service is terrible.  Our internet usually does not work and our phone service is even worse.  What we really need is a human being who can come to our home and fix all the Bell problems we have and have had for years.  We just keep hearing that the lines are old in our area.,3
346170,10-MAR-12,09-MAR-12,Mohamed Taieb,,fr,70.24.199.6,gilles.labrie083@sympatico.ca,15196560,000000123814674,5,5,nil,5
346171,10-MAR-12,08-MAR-12,Jose,,en,65.95.173.4,elizabeth.jennings@sympatico.ca,15183394,000000123792377,5,4,"I was pleased with the service. It's been a few days, so, I can't recall the technician's name, but, he was very helpful and knowledgeable.",5
346172,10-MAR-12,08-MAR-12,Gavin,,en,65.95.173.4,elizabeth.jennings@sympatico.ca,15183396,000000123784187,5,4,nothing--I was satisfied.,5
346173,10-MAR-12,09-MAR-12,Salvador,,en,76.64.148.67,gillian.m@sympatico.ca,15196573,000000123812503,1,1,Listen.,1
346174,10-MAR-12,07-MAR-12,Shroff,,en,70.26.80.187,steve.flanigan@sympatico.ca,15178756,000000123776977,5,5,,5
346175,10-MAR-12,08-MAR-12,Alfredo,,en,201.247.172.49,anitamccormick@sympatico.ca,15180925,000000123800686,4,4,,3
346176,10-MAR-12,05-MAR-12,Ravi,,en,174.91.108.3,ranban@sympatico.ca,15151144,000000123716748,2,1,Was told the person was not trained to resold my problem  ranban,5
346177,10-MAR-12,09-MAR-12,Alfredo,,en,201.247.172.49,rjaws@sympatico.ca,15202266,000000123819230,4,4,,4
346178,10-MAR-12,07-MAR-12,Juan Carlos,,en,70.55.28.190,ian.hale@sympatico.ca,15172154,000000123783717,4,4,,3
346179,10-MAR-12,08-MAR-12,Asma,,en,65.92.112.12,julie_flaro@bell.net,15185782,000000123790249,3,3,"Having someone who speaks English clearly would be a huge advancement in your customer service.  Also, the fact that a technician was not sent out to check & replace the modem was not good customer service.  The modem did arrive within 24 hours from Purolator which was great!",2
346180,10-MAR-12,09-MAR-12,Shabbir,,en,76.64.12.237,finn.rimmer@sympatico.ca,15196098,000000123824368,4,4,,5
346181,10-MAR-12,09-MAR-12,Joseph,,en,174.88.154.92,peter_saw@bell.net,15201512,000000123805325,5,5,Absolutely nothing as all bases had been covered during the call.  Josef was very thorough and professional with his investigation and has effectively resolved the situation.  ,5
346182,10-MAR-12,09-MAR-12,Mohamed Ali,,fr,67.68.66.3,dianeaubin@sympatico.ca,15195276,000000123817505,5,5,L`approche du représentant était très respectueux le fait que je m`y connais pas trop sur l`ordi. Il était très compréhensif et c`est apprécié.,5
346183,10-MAR-12,09-MAR-12,Jacob,,en,67.70.130.199,nutbrook@bell.net,15201122,000000123823450,4,4,"No suggestions at this time,my queries were conducted in a polite & efficient manner.",4
346184,10-MAR-12,09-MAR-12,Alpha,,en,174.88.16.171,grh1@sympatico.ca,15196796,000000123817340,5,5,"The only improvement would have been to advise if I was still going to have the same internet package, I guess I will see what it is on my March 2012 bill.",5
346185,10-MAR-12,09-MAR-12,Linda,,en,76.68.122.52,doynejo@sympatico.ca,15195534,000000123806857,4,4,There is nothing they could have done better.  The matter was resolved quickly in a most friendly and professionL manner for which I thank the technicial involved.,4
346186,10-MAR-12,09-MAR-12,Seshadri,,en,74.15.82.63,berdanbass@sympatico.ca,15193438,000000123821569,4,3,"Everything was fine, had great service today as a service rep called at our home today and replaced the modem.",5
346187,10-MAR-12,09-MAR-12,Josh,,en,70.27.70.147,lforbes@bell.net,15199112,000000123824373,5,5,,5
346188,10-MAR-12,09-MAR-12,Nader,,fr,174.93.228.115,zfellah@sympatico.ca,15204778,000000123820947,5,4,,4
346189,10-MAR-12,09-MAR-12,Harathi,,en,184.144.104.94,camruth@bell.net,15193990,000000123821663,5,4,"She was very pleasant and solved the problem I asked her about.

  I was not very happy with Bell service before I dealt with Harathi, but I am very pleased now.  ",5
346190,10-MAR-12,09-MAR-12,Jeff,,en,174.94.0.181,sandy.imada@sympatico.ca,15202807,000000123816971,4,4,,4
346191,10-MAR-12,09-MAR-12,Andrew,,en,174.88.7.98,phwest@bell.net,15201560,000000123803056,4,4,A general comment about Bell's not telling the customers the best deal for them re proramming.  Only when clients threaten to quit Bell (something I never have done) do the good offers get mentioned,4
346192,10-MAR-12,09-MAR-12,Med Karim,,fr,70.49.64.235,lparent7@sympatico.ca,15199410,000000123821806,5,5,,5
346193,10-MAR-12,09-MAR-12,Carolina,,en,70.24.107.43,gsmall@sympatico.ca,15196814,000000123815692,5,5,,5
346194,10-MAR-12,08-MAR-12,Ronald,,en,64.229.122.196,modarresi@sympatico.ca,15187996,000000123801445,5,5,,5
346195,11-MAR-12,09-MAR-12,Fatma,,fr,70.29.219.16,jacquesgodin@sympatico.ca,15197470,000000123804981,2,2,"Me dire comment ça me coutera / mois.
On me là dit, mais c'est pas ce que je retrouve sur la commande.
J'ai recue les détails de la commande. On me retire $59.90 de mon ancien service mais je paye seulement $51.90 ?? Il faut en plus que j'achete un autre MODEM, mon ancien j'ai payé $500 en location durant 10 ans. Un petit crédit de $5 pour le forfait, + $10 pour 3 premier mois, ça va prendre 10 mois avant d'absorber le tous. Je cherche l'économie mais je trouve pas. Sérieusement, cette fois, je vais chercher ailleur, car il en existe d'autre. (depuis 1997 avec BEll)",1
346196,11-MAR-12,06-MAR-12,Suraj,,en,70.24.170.242,carmen.stefanescu097@sympatico.ca,15155360,000000123760060,4,4,"to have all the time the same experience like the last one !!
",5
346197,11-MAR-12,10-MAR-12,Med Anouar,,fr,174.89.97.58,gdviens@sympatico.ca,15207962,000000123826692,5,5,,4
346198,07-MAR-12,06-MAR-12,Lorie,,en,174.88.82.174,mary.delrosario@sympatico.ca,15161792,000000123751343,4,4,,4
346199,09-MAR-12,03-MAR-12,Eduardo,,en,70.53.104.250,marylu.moyer@sympatico.ca,15131914,000000123693417,5,5,,4
346678,07-MAR-12,05-MAR-12,Ingrid,,en,174.94.54.217,K_Boehm@bell.net,15143850,000000123718023,3,3,"I honestly don't find Bell internet easy to navigate and I was not happy that the technition that set it up did not help me to remove the hook up to Rogers.  When he left I was still on Rogers and had no idea what was going on.  Not everyone is tech savvy and knows what to do.  Sometimes it would be very helpful to have a booklet with written instructions on what to do.  Even with the phone hook-up, I had no idea oon how to set up the call answer feature (it still isn't set up on my phone, even though I followed the instructions from the person I phoned.  At this point I am seriously considering switching back to rogers even though your rates were better.",3
346679,07-MAR-12,29-FEB-12,Krutthiga,,en,174.92.77.254,sheri.burgess@sympatico.ca,15098194,000000123609157,4,5,She was helpful and knowledgable but not especially pleasant..I have been very happy with Bell's service - thank you.,5
346680,07-MAR-12,06-MAR-12,Elmer,,en,184.148.65.101,davelynd@sympatico.ca,15156446,000000123749916,5,5,All was handled competently and with alacrity.,5
346681,07-MAR-12,06-MAR-12,Ericka,,en,64.231.222.249,pat.major@sympatico.ca,15163146,000000123747726,5,5,Nothing,5
346682,07-MAR-12,06-MAR-12,Fourat,,fr,65.92.19.122,baulau@sympatico.ca,15154622,000000123747662,2,3,"J'ai reçu un appel au mois de novembre pour m'offrir une promotion du décodeur HD enregistrable et que l'autre décodeur HD que j'avais déjà était pour ne plus rien me coûter.  Quand j'ai reçu la facture il était toujours facturé. Il a fallu que je vous téléphone pour rémédier l'erreur.  Vous avez fait la même chose avec ma fille.  C'est souvent comme ça avec votre service à la clientèle.  Nous devons toujours rappeller pour faire les corrections qui ne sont pas modifier.  Je pense que pour un client d'au moins 20 ans cela serait important de porter une attention particulière car cela devient plutôt frustant.  Je commence à penser sérieusement à vérifier avec vos compétiteurs.  J'ai l'impression que cela est votre marketing de ne pas faire les corrections comme il faut pour que le client ne s'en aperçoive et qu'il continue à payer comme l'ancienne facture.   Vraiment dommage.  Je suis une cliente mécontente qui dit au personne qui pense changer pour votre service d'y penser deux fois et si oui de bien vérifer leurs factures.
France Allard",
346683,07-MAR-12,04-MAR-12,Lohith,,en,74.12.186.41,p.bristol@sympatico.ca,15141458,000000123703957,5,5,The problem is that I recieved a phone call at 10 pm at night to ensure that my internet was working fine I do not feel that good customer service is calling at a late hour,5
346684,07-MAR-12,06-MAR-12,Pamela,,en,70.27.64.117,jack-pitt@sympatico.ca,15159068,000000123747991,5,5,I can't send e-mails but I can receive  them ,5
346685,07-MAR-12,05-MAR-12,Cody,,en,65.94.205.132,lucita.ortiz@sympatico.ca,15149302,000000123721267,5,5,"Nothing. My experience was fantastic. Cody made my day!

He was very pleasant to speak with and went above my expectations.",5
346686,07-MAR-12,06-MAR-12,Tathiana,,en,69.158.140.41,rtoys@sympatico.ca,15164520,000000123737814,4,4,The call went okay. One thing that could be changed is the survey you sent should clearly identify in full name Bell Canada. I was hesitant to open it based on the info on my screen.,4
346687,07-MAR-12,06-MAR-12,Mel,,en,70.31.18.65,saritalal@sympatico.ca,15164750,000000123741805,,,There should be a way to get to the loyalty dept from the main menu.,3
346688,07-MAR-12,06-MAR-12,Jordan,,en,50.101.250.202,marsha.moodie@sympatico.ca,15161710,000000123744266,5,5,,4
346689,07-MAR-12,01-MAR-12,Amine,,fr,64.229.131.196,jean-claude.bleau@sympatico.ca,15105974,000000123639572,5,4,Je suis satisfait,5
346690,07-MAR-12,06-MAR-12,Hassen,,fr,70.30.238.30,jocelyne.lemieux@sympatico.ca,15159724,000000123741695,4,2,"Le commentaire relatif à Sourour était pour Hassen. Avec Sourour, c'était mon premier appel au service à la clientèle Elle m'a dit de téléphoner au 310-7873 pour avoir le service internet",5
346691,07-MAR-12,06-MAR-12,Nizar,,fr,184.145.216.9,cloutier.simard@sympatico.ca,15155950,000000123756150,5,4,,5
346692,07-MAR-12,29-FEB-12,Mohamed,,fr,174.92.171.167,denisandrea@bell.net,15089712,000000123621694,1,1,avoir le fil avant 48 heure pas apret 144 heure,1
346693,07-MAR-12,06-MAR-12,Harathi,,en,65.95.80.254,mohank@sympatico.ca,15162412,000000123759923,5,5,"The line was NOT clear at all.  Although the Representative was VERY GOOD, I could barely hear her.",4
346694,07-MAR-12,06-MAR-12,Alvin,,en,68.65.150.242,jmulville@sympatico.ca,15159676,000000123754007,5,5,,5
346695,07-MAR-12,06-MAR-12,Elmer,,en,70.26.13.60,helen.vance@sympatico.ca,15158658,000000123745011,5,5,Can't think of a single thing!  The technician was the best I've ever encountered.  He should be training some other technicians.   helen vance,5
346696,07-MAR-12,06-MAR-12,Ben Rejab,,fr,67.68.211.4,grace3@bell.net,15158354,000000123736907,5,5,peut-être me signaler l'adresse internet qui nous montre comment reconnecter notre ordi.,5
346697,07-MAR-12,02-MAR-12,Dan,,en,64.231.4.116,BRADFORD5@sympatico.ca,15113490,000000123675313,4,4,,4
346698,07-MAR-12,02-MAR-12,Kevin,,en,70.53.72.209,erco@sympatico.ca,15117086,000000123664248,3,3,,3
346699,08-MAR-12,07-MAR-12,Paula,,en,70.53.112.85,melbrad@sympatico.ca,15175478,000000123768528,5,5,Nothing. ,5
346700,08-MAR-12,07-MAR-12,Andrew,,en,74.15.244.253,cboonstra@sympatico.ca,15168948,000000123762076,5,5,,5
346701,08-MAR-12,07-MAR-12,Nayeem,,en,69.159.3.130,wife62@sympatico.ca,15179854,000000123773879,5,5,Nothing.    They had a lot of patience.,5
346702,08-MAR-12,07-MAR-12,Aqeel,,en,50.101.144.158,bpercival@bell.net,15168524,000000123761507,4,1,resolve the problem,1
346703,08-MAR-12,05-MAR-12,Med Wacef,,fr,65.94.190.107,gerden55@bell.net,15147002,000000123719812,5,5,rien du tout,5
346704,09-MAR-12,07-MAR-12,Aaron,,en,174.91.108.104,ixtaparose@sympatico.ca,15172282,000000123773731,4,4,,2
346705,07-MAR-12,06-MAR-12,Dhanasekar,,en,173.34.240.16,jcmcewin@sympatico.ca,15159300,000000123756601,5,5,clarify when you rach 310=BELL that there will be options re:internet /cellular/satellite rather than making it sound as if only option is telephone service-offer res or bus but nothing else on initial recording,5
347221,07-MAR-12,22-FEB-12,Juan,,en,174.89.29.155,andreacoulter@sympatico.ca,15008444,000000123441555,3,1,actually improve my service!,1
347222,07-MAR-12,06-MAR-12,Karen,,en,67.70.47.232,anthonysharp5@sympatico.ca,15154286,000000123742463,5,5,quality of audio,4
347223,07-MAR-12,06-MAR-12,Uzair,,en,70.49.176.37,rbmacgregor@sympatico.ca,15163892,000000123740744,5,5,NOTHING,5
347224,07-MAR-12,06-MAR-12,Marouen,,fr,184.148.218.220,stephaniec.morin@bell.net,15165350,000000123757407,4,5,avoir une personne en ligne avant  les boite vocal,3
347225,07-MAR-12,06-MAR-12,Twinx,,en,50.100.51.101,mkaye@sympatico.ca,15162340,000000123739100,1,1,Not disconnect the call on me after introducing himself and not calling back.,5
347226,07-MAR-12,06-MAR-12,Jude,,en,174.91.6.249,s.smith1@sympatico.ca,15164594,000000123737697,4,5,,5
347227,07-MAR-12,07-MAR-12,Philip,,en,67.70.44.188,eclipse48@sympatico.ca,15157262,000000123760208,4,5,Phillip could be more patient.  We had several computers to fix and the problems weren't easy. Sometimes his accent and my lack of expertise made for difficulties.  Eventually Phillip gave up (said he would call next day.  A colleague called me back immediately and all the problems were resolved very quickly.,4
347228,07-MAR-12,06-MAR-12,Gopi,,en,184.144.3.236,robbyb@sympatico.ca,15164214,000000123745169,4,4,,4
347229,07-MAR-12,06-MAR-12,Anthony,,en,174.95.67.36,etchmura@sympatico.ca,15157552,000000123758828,5,5,My most recent experience with Anthony was so great that there is no need for improvement.,5
347230,07-MAR-12,06-MAR-12,Siobhan,,fr,70.53.176.138,psosk@sympatico.ca,15163646,000000123747409,5,5,"Rien.
La personne qui ma répondu à fait un excellant travail
Pour un des rare fois je n'ai pas attendu au téléphone.",4
347231,07-MAR-12,06-MAR-12,Anis,,fr,70.55.103.139,vollibre@bell.net,15166350,000000123752176,4,4,"SAns être trop sévère, je préfère parler à des canadiens souches si possible pour protéger nos emplois .",5
347232,07-MAR-12,06-MAR-12,Maria,,en,70.30.31.111,abackshall@sympatico.ca,15153666,000000123745793,1,1,I was cut off when being transferred. ie the line went dead.,4
347233,07-MAR-12,06-MAR-12,Mildred,,en,174.93.29.198,w.crompton@sympatico.ca,15166370,000000123749138,2,1,improve the range of the wireless router for home use.,2
347234,07-MAR-12,06-MAR-12,Eric,,en,64.231.177.218,jpitt161@sympatico.ca,15159928,000000123741333,5,5,A massage for general stress.,5
347235,07-MAR-12,06-MAR-12,Houssemeddine,,fr,184.144.184.242,lalbert11@sympatico.ca,15160582,000000123740527,5,4,aucun tout va tres bien merci,5
347236,07-MAR-12,06-MAR-12,Luis,,en,76.69.34.22,wilfpunsalan@bell.net,15166526,000000123750493,1,1,"I cannot have my email address restored: wilfpunsalan@bell.net
Security windows from Bell had never been restored as well ",3
347237,07-MAR-12,06-MAR-12,Abir,,fr,174.91.202.36,nmfrigon@sympatico.ca,15162838,000000123739327,2,1,"Je pense que, si votre système de protection auquel j'ai droit ne peut me protéger, il est de votre responsabilité d'en avoir un qui (je suis certaine serait bon pour d'autres clients comme moi) puisse répondre à mes besoins.  A ce que technicien Bell me dit, mon ordi. ne peut soutenir la puissance du système coffre-fort, dès lors vous ne pouvez protéger mon ordi. par aucun antivirus.  Malgré que j'aie droit à l'antivirus avec mon forfait, je paie donc pour n'avoir aucune protection.",2
347238,07-MAR-12,01-MAR-12,Maher,,fr,69.157.138.67,minou.ouellet@sympatico.ca,15108824,000000123649619,5,5,,5
347239,07-MAR-12,06-MAR-12,Karen,,en,174.93.90.233,patricia_wilson_7@sympatico.ca,15163190,000000123737938,4,5,,5
347240,07-MAR-12,06-MAR-12,Alvaro,,en,184.148.135.62,bob_6092@sympatico.ca,15154950,000000123750390,5,5,nothing,5
347241,07-MAR-12,06-MAR-12,Mehdi,,fr,70.26.226.109,gaetan.guerard@sympatico.ca,15157956,000000123757630,4,1,"Mehdi était formidable, ce n'est pas lui le problème. Votre service internet a été interrompu à plusieur reprise ces dernier temps et il m'a aidé à régler le problème... mais pour combien de temps? Le signal de notre télé a été interrompu à plusieurs reprises également. On a dû faire venir un technicien car votre soucoupe avait été installée directement sur notre toiture et était enneigée. Heureusement, il l'a installé ailleurs et le signal est revenu.",2
347242,07-MAR-12,06-MAR-12,Pedro,,en,74.12.144.239,scott.jacobs@sympatico.ca,15164816,000000123746600,4,4,,4
347243,07-MAR-12,06-MAR-12,Mamta Tank,,en,65.95.231.90,birn2@sympatico.ca,15154854,000000123741551,4,5,,5
347244,07-MAR-12,06-MAR-12,Naveed,,en,64.229.28.25,alister.rice@sympatico.ca,15154020,000000123758202,5,5,in this case nothing,5
347245,07-MAR-12,04-MAR-12,Abir,,fr,70.49.50.172,roys12@sympatico.ca,15142258,000000123700684,3,1,Avoir un retour d'appel du conseiller de la centrale dans un délai de 2 à 3 heures tel que mentionné par le conseiller. Je n'ai eu aucun retour d'appel et le problème n'était toujour pas réglé.,3
347246,07-MAR-12,27-FEB-12,Mariem,,fr,70.29.216.116,roch.aubut@sympatico.ca,15071228,000000123551220,4,4,,4
347247,07-MAR-12,03-MAR-12,Diaraye,,fr,65.92.19.68,marc-therrien@sympatico.ca,15131656,000000123689154,4,4,,4
347248,07-MAR-12,27-FEB-12,Bry,,en,184.145.104.52,hpies@sympatico.ca,15067340,000000123566789,5,4,,5
347249,07-MAR-12,06-MAR-12,Zaccheus,,en,70.55.36.8,kgventer@sympatico.ca,15160340,000000123748174,5,5,Nothing - my experience was just fine.,3
347250,07-MAR-12,05-MAR-12,Evangeline,,en,70.26.111.11,marcia.morgan@sympatico.ca,15149532,000000123718701,5,5,"Nothing more
B",5
347251,07-MAR-12,06-MAR-12,Rhyah,,en,70.49.114.225,cynthia.currier@sympatico.ca,15156174,000000123758433,5,5,,5
347252,07-MAR-12,06-MAR-12,Evan,,en,69.158.175.230,gerald.wright@sympatico.ca,15158134,000000123749162,5,4,,4
347253,07-MAR-12,04-MAR-12,Moses,,en,70.54.90.185,grlavallee@sympatico.ca,15138732,000000123702617,4,5,If I had a Canadian technician solve my problems and create work for another of my countrymen.,5
347254,07-MAR-12,04-MAR-12,Aymen,,fr,70.31.226.181,fbilodeau5@sympatico.ca,15138272,000000123697627,3,4,Offrir ce changement de récepteur sans être obligé d adhérer à un forfait HD ou à devoir paye $75.00 de frais d installation.,4
347255,07-MAR-12,06-MAR-12,Danny,,en,50.101.48.197,smeath@sympatico.ca,15165158,000000123740812,3,4,"Improve the sound quality of the phone connection.. English was pretty good (I think this is the Philipines), and the volume was loud enough, yet I had a lot of trouble hearing/understanding her.

The problem was resolved the next day when the modem/router was replaced. Good job by the technician here.",4
347695,08-MAR-12,07-MAR-12,Karina,,en,70.52.132.108,RuthMMiller@sympatico.ca,15167152,000000123776753,3,3,"The only reason I am somewhat satisfied is that I finally ended up getting an appointment with a technician.  Again, I was talking to call centres in El Salvador and the Phillipines!!!! On the second rep, the connection was so bad I had to hang up and she called me back.  Before she would give an appointment she had to go through all the information of the morning calls and was trying to convince me to do ""this and that"" and finally I emphatically told her I want a technician to come as was stated by one of the morning reps that if the problem was not resolved by the Central Office by 2:00 p.m. a technician would have to be booked.  It seems to me that the reps are paid to try and solve it on their own and it's a negative to them if they can't so that is why they don't really want to book a technician.  BUT it sure isn't service to the customer!!!!!!!  Perhaps the reps should be paid by merit-in other words if they have a satisfied customer they get paid.  Wouldn't that be something!  All I can say is BELL is a big company and even though I am saying what I feel and showing my frustrations with the whole matter, it doesn't mean a thing because you do what you want and in the end the customer is not important.   ",2
347696,08-MAR-12,22-FEB-12,Stacey,,fr,76.65.136.164,dcournoyer122@bell.net,15010330,000000123463490,4,4,"L'expérience s'est quand même bien passée.
Mais comme j'ai dû téléphoner car vous aviez mis fin à l'entente que j'avais avec vous depuis un an, et qui, devait durer 2 ans, c'est décevant.Donc, pour améliorer l'expérience,plus de préposé serait apprécié, j'ai passé plus d'une heure en ligne avant de conclure une entente.Et si vous pouviez respecter les ententes conclues ce serait apprécié
",4
347697,08-MAR-12,07-MAR-12,Luis,,en,64.228.141.75,fcbc@sympatico.ca,15170908,000000123761599,5,5,I was fully satisfied with the efficient manner in which my e-mail was set up and functional in very short order by the mannerly and caring technician. ,5
347698,09-MAR-12,08-MAR-12,Djamila,,fr,76.67.206.201,gbyette@bell.net,15183954,000000123787354,4,4,Aucun changement à apporter,5
347699,09-MAR-12,08-MAR-12,Brendan,,en,174.94.29.12,walterjscott@sympatico.ca,15191712,000000123782249,5,5,I called the night before 8 pm and was put on hold for 30 minutes. Fially when someone answered I was cut off wiyhin a few minutes. I called back but by then your office was closed--it was after 8 now. I called back the next morning and had no problem then.,3
347700,09-MAR-12,08-MAR-12,Manindra Velpula,,en,76.68.123.166,lmmarin@bell.net,15186782,000000123799443,5,5,,5
347701,09-MAR-12,07-MAR-12,Walid,,fr,74.12.231.84,turgeon2005@sympatico.ca,15179457,000000123776503,5,4,Rien de plus,5
347702,09-MAR-12,08-MAR-12,Luis,,en,70.54.3.59,bestcatch@sympatico.ca,15181396,000000123790959,5,5,,5
347703,09-MAR-12,08-MAR-12,Marwen,,fr,67.71.69.155,robmorin225@sympatico.ca,15189696,000000123798973,5,5,rien d`autres,4
347704,09-MAR-12,08-MAR-12,Adithya,,en,67.68.59.161,do.waterston@sympatico.ca,15183074,000000123783008,2,1,"AS SOON AS Sympatico had a problem with their POP service, their technicians should have been informed, thus not wasting valuable time trying to fix a problem beyond their control",2
347705,09-MAR-12,07-MAR-12,Nadine,,fr,206.172.0.204,synor@sympatico.ca,15178972,000000123771247,5,5,,5
347706,09-MAR-12,21-FEB-12,Mukesh,,en,76.69.23.235,john_gray@sympatico.ca,15000234,000000123424579,5,4,complete replacement of modem & transformer,4
347707,09-MAR-12,08-MAR-12,Nizar,,fr,174.92.167.87,dsoucy@bell.net,15183204,000000123801368,4,1,Nous offrir de parler au niveau 2 immédiatement au lieu de nous donner 48 heures pour nous contacter,1
347708,09-MAR-12,08-MAR-12,Tracy,,fr,70.49.61.251,suzanz14@sympatico.ca,15190950,000000123786227,5,5,,5
347709,09-MAR-12,08-MAR-12,Venkatesh,,en,70.50.96.69,duntroon3@bell.net,15183232,000000123800217,4,,"i called reporting the same problem in mid February, had good help on the phone, but the new power supply they were going to send me never did get sent! So discussed again yesterday with another helpful person on the phone, this time hopefully they WILL send the new power supply for my modem, then maybe the problem will be resolved! At least Bell is doing better than previously, in that you can get a human being to answer the phone!",4
347710,09-MAR-12,07-MAR-12,Sajid,,en,74.15.1.17,linda.lippert@sympatico.ca,15174319,000000123785419,1,1,"I still CANNOT access internet/outlook in the evening hours!  After the technician could not solve the problem after over half an hour on the phone, he had his supervisor speak to me.  The supervisor said that he would send out a technician to the house the next day between noon & 6 pm to solve the problem.  We waited all day - and NOBODY called or came!!!  Thanks, Bell.  And my internet/outlook still does NOT work in the evening!",
347711,09-MAR-12,08-MAR-12,David,,en,184.146.121.163,dwissink@bell.net,15183238,000000123796050,5,5,,
347712,09-MAR-12,07-MAR-12,Nabil,,fr,174.93.175.198,prattejb@bell.net,15177040,000000123783563,1,1,Votre technicien n'etait pas comprenable.  Tout de suite il a voulu tout reprogrammer mon internet.  Je lui ai dit de laisser faire que mon fils m'aiderait.  Mon fils m'a dit de faire un reboot et le probleme a ete regle. Au lieu d'aller au point le plus difficile votre technicien aurait peut etre pu essayer certains point de base avant de vouloir tout reprogrammer. ,2
347713,06-MAR-12,05-MAR-12,Oscar,,en,174.93.70.187,jim.langman@sympatico.ca,15148078,000000123714888,5,4,,5
347714,08-MAR-12,07-MAR-12,Mohamed,,fr,184.144.244.212,ricardo.caporicci@sympatico.ca,15177398,000000123772747,5,4,,5
347715,08-MAR-12,07-MAR-12,Andrew,,en,208.124.209.34,manfred.blazejewski@sympatico.ca,15174932,000000123762942,4,4,Not asking me for additional ID. As a former employee and a loyal customer for over 40 years. I felt like i was treated like a crimanal or welfare case. If it wasn't for my 35% pensioner discount. I would have switched provider. Send  me a letter of apology plus additional discount.,2
347716,08-MAR-12,07-MAR-12,Bobbie-Jo,,en,184.145.66.180,coutufamily@sympatico.ca,15169406,000000123767320,5,5,cannot thing of anything at this time that would have improved the experience,5
347717,08-MAR-12,07-MAR-12,Zishan,,en,174.94.53.234,etrape1@bell.net,15170786,000000123766371,4,4,,4
347718,08-MAR-12,07-MAR-12,Melvin,,en,50.100.88.113,peter.feng@sympatico.ca,15176800,000000123781581,3,3,"it's already the 2nd time that Bell Internet Security stoped woring in recent 2 months. It started workin after the bell technician reinstalled the software. but after a while, my computer started runing very slow, then I have to use the system imaging to restore my system. then everything works totally fine.  My OS is Windows 7. I scanned my computer, no virus was found.Just wonder if the security software make my system running slow.",4
347719,08-MAR-12,07-MAR-12,Mohammed,,en,174.88.255.113,dhushion@sympatico.ca,15170060,000000123773712,5,5,,5
346200,11-MAR-12,10-MAR-12,Salvador,,en,174.91.183.95,richard.sinclair@sympatico.ca,15212224,000000123838378,5,5,Nothing,5
346201,11-MAR-12,22-FEB-12,Andrew,,en,65.94.1.81,suzy.b@bell.net,15017742,000000123456827,5,4,,4
346202,11-MAR-12,10-MAR-12,Stedman,,en,70.30.109.23,david.marlene@sympatico.ca,15206900,000000123834522,2,2,don't make customer feel like an idiot and dismiss the possibility and the issue is not a Bell issue.,2
346203,11-MAR-12,08-MAR-12,Henry,,en,69.157.62.128,msally51@sympatico.ca,15188148,000000123786536,5,5,"The service was great I'm not very computer savvy but Henry was very patient. I have to say though the set up for the new modem was not as easy as they claim
",4
346204,11-MAR-12,10-MAR-12,Suresh,,en,70.52.216.75,donmil@sympatico.ca,15207217,000000123831347,5,4,,5
346205,11-MAR-12,09-MAR-12,Dixitulu,,en,174.94.11.18,les.allen@sympatico.ca,15199076,000000123815129,5,5,,5
346206,11-MAR-12,10-MAR-12,Krishidhar,,en,74.14.14.237,almurphy@bell.net,15205292,000000123839180,4,3,,3
346207,11-MAR-12,10-MAR-12,Claude,,fr,174.92.231.4,cocp77@sympatico.ca,15206588,000000123835008,4,5,"le seul'propblème'dans cette intervention
fût : après de jours de panne Bell me dit
« nous vous envoyons un technicien  pour
changer le modem vendredi entre 12h/18h.
donc bloqué chez moi. Et vers 16h30 on
m'annonce que le RdV. est reporté au
 dimanche. j'ai insité pour que ce soit
dans l'avant midi,Et ce matin à 8H le 
technicien arrivait et très rapidement 
trouva la panne et très techniquement
remis en bonne fonction le systhème 
internet. Bravo au techno,merci BELL.",4
346208,11-MAR-12,10-MAR-12,Milo,,en,70.49.107.112,bbs1.lusk@sympatico.ca,15205700,000000123832121,5,5,absolutely nothing,5
346209,11-MAR-12,10-MAR-12,Yazhini,,en,69.158.165.16,jerry_williams383@sympatico.ca,15209004,000000123832263,5,5,Nothing,5
346210,11-MAR-12,10-MAR-12,Saber,,fr,174.93.235.14,jmleclerc2011@bell.net,15209132,000000123840436,5,5,Le tout c'est bien déroulé,5
346211,11-MAR-12,10-MAR-12,Insaf,,fr,67.68.185.24,roger.morissette3@sympatico.ca,15212402,000000123828803,5,5,,5
346212,11-MAR-12,10-MAR-12,Tathiana,,en,69.156.83.165,turcottealdan@sympatico.ca,15213642,000000123831772,5,5,,5
346213,11-MAR-12,10-MAR-12,Wissem,,fr,70.24.210.21,ndalphond@bell.net,15211191,000000123828374,2,2,Je demandais si on pouvait voir l'utilisation faite sur internet chaque jour.  Le gars me dit que je dois aller sur le site tout les jours et faire le calcul d'un jour a l'autre.  Je viens d'y aller et je vois qu'il y a une facon de voir chaque jour depuis une semaine.  Pourquoi ne savait-il pas ca?,2
346214,11-MAR-12,06-MAR-12,Robert,,en,76.64.10.6,tammybrent@bell.net,15165676,000000123753425,5,5,,5
346215,11-MAR-12,09-MAR-12,Amanda,,en,70.50.60.216,kkjorgensen@sympatico.ca,15198690,000000123809151,5,5,,4
346216,11-MAR-12,10-MAR-12,Houcem,,fr,174.93.232.91,midasone@sympatico.ca,15210906,000000123835011,5,5,,5
346217,11-MAR-12,10-MAR-12,Irfan,,en,70.27.65.92,jwhiteman3@bell.net,15209416,000000123836149,5,,nothing,3
346218,11-MAR-12,10-MAR-12,Danielle,,en,184.147.125.130,marija.sabo077@sympatico.ca,15210476,000000123830907,4,4,,5
346219,11-MAR-12,10-MAR-12,Aymen,,fr,70.53.179.208,alainlatulippe@sympatico.ca,15205196,000000123838375,5,5,Il m'a bien répondu et résolu mon problème.,4
346220,11-MAR-12,10-MAR-12,Melissa,,en,64.229.186.137,jjadair@bell.net,15209076,000000123829438,2,2,"Last 3 or 4 dealings with bell reps were terrible. They tell you one thing on the phone and then when you see your next bill it is completely screwed up.  Eg. I recently complained about price of internet. Rep said she will give discount and it will show up on next bill, never happened. Instead next bill said my internet was cancelled and I had around $150 in extra charges.  In the majority of my interactions with reps this occurs. ",1
346221,11-MAR-12,11-MAR-12,Sowmya,,en,74.15.138.59,barry.winterfeld@sympatico.ca,15205674,000000123841530,4,3,"It turned out that the problem in part was not completely solved, but the agent was very good and had a great attitude",4
346222,11-MAR-12,11-MAR-12,Jameel Jabri,,en,74.15.138.59,barry.winterfeld@sympatico.ca,15205676,000000123841582,4,5,,4
346223,11-MAR-12,08-MAR-12,Ramzi,,fr,50.100.128.17,coudup@bell.net,15182384,000000123797761,5,5,"Les explications qui m'ont été fournies ont été à mon entière satisfaction.

Cette personne est polie et très serviable. On ne peut demander mieux.

Merci",5
346224,11-MAR-12,10-MAR-12,Jorge Alberto,,en,184.145.119.181,peter.meincke@bell.net,15211728,000000123828971,5,,Nothing really except improve the ability to connect with Firefox so the customer care can access my computer. I sais I would contact him again but in the meantime the problem resolved itself,5
346225,11-MAR-12,09-MAR-12,Lotfi,,fr,76.68.224.80,antoine.samuelli@sympatico.ca,15193036,000000123810592,1,2,"Le premier préposé au soutien était incompétent. Son superviseur toujours localisé en Tunisie,quoiqu'il a réglé le problème n'a pas envoyé de confirmation que le contrôle à distance de mon ordi a été levé. SI CE N'ÉTAIT QUE DE LA CONFIANCE EN BELL, J'AURAI ABANDONNÉ MES ABONNEMENTS EN COURS DEPUIS SEPTEMBRE 1963. prière de confirmer que le contrôle à distance est terminé.",2
346226,11-MAR-12,09-MAR-12,Amine,,fr,70.26.234.105,jeanphilippe13@sympatico.ca,15197740,000000123819065,1,3,"S.v.p est ce possible de parler à une personne que je n'aurais pas de difficulté à comprendre. très difficile à résoudre le problème.J'ai eu de la difficulté avec mon modem deux fois dans la dernière semaine,vraiment découragent.",1
346227,11-MAR-12,10-MAR-12,Syed,,en,174.89.70.92,j.m.martin@sympatico.ca,15208664,000000123830459,5,3,"Your two representatives were very helpful, very professional and they have put the FIX in motion.  I'm certain that my problem will be resolved quickly",4
346228,11-MAR-12,10-MAR-12,Jude,,en,70.29.89.213,onno.rinzema@sympatico.ca,15211420,000000123835272,5,5,not much - called and the first rep knew i had a problem referred me to someone else (bit of a language barrier)and she was very helpful.  Had a technician out to see me next day - would like to mention that the technician that was sent out ID #B60894 was great = spotted the problem and had it rectified immediately.  It was nice to see a young tech who was very respectful and helpful. thank you,5
346229,11-MAR-12,10-MAR-12,Walter,,en,74.198.9.98,rcdupont@bell.net,15212098,000000123833022,5,4,"Customer service was fine, but the basic bell mail needs improvement, and the service rep didn't have the means to pass on a request for an upgrade.",3
346230,11-MAR-12,10-MAR-12,Abdulkarim,,en,184.147.233.120,blnorthway@sympatico.ca,15205888,000000123837912,3,4,,4
346231,11-MAR-12,10-MAR-12,Naveed,,en,174.92.79.159,jeff.wicks@sympatico.ca,15208956,000000123834480,3,1,the rep was nice and tried to be helpful but the problem was beyond his capability,4
346232,11-MAR-12,07-MAR-12,Eddy,,en,70.31.50.184,sharichane@bell.net,15178324,000000123784937,5,5,Have live tech support 24/7,5
346706,07-MAR-12,06-MAR-12,Radhika,,en,66.163.22.169,nora.klavins@sympatico.ca,15162860,000000123750502,4,3,"This particular rep was fine, she passed me on to the test centre to resolve an issue ongoing for 2 weeks.  I was told my upgrade would be done on the same day, Fri. Feb. 24th.  Instead, my service was disconnected on or before Tues. Feb 28th.  I had to call in to have a tech come out, no one showed up for the 1st appointment on Feb. 29, they did come out on Fri. Mar 2nd and supposedly fixed the problem but did not replace the modem.  On Sun. Mar. 4th the service was extremely slow and my computer kept freezing.  I finally gave up.  On Tues. Mar. 6th I worked from home and all was OK until things started to slow down drastically after 3:30 p.m. to the point where the PC froze again.  I have to make special arrangements to be home early today to meet the tech who is to replace the modem. So it will be 12 days since placing the order to upgrade.  Hopefully it will work properly now!!! This is your last chance to keep me as a customer.",1
346707,07-MAR-12,06-MAR-12,Sooraj,,en,70.29.156.64,dorisl15@sympatico.ca,15157008,000000123744983,5,4,,5
346708,07-MAR-12,06-MAR-12,Milo,,en,174.91.95.36,camontgomery@sympatico.ca,15155300,000000123736172,3,1,"After two calls to Bell, the problem is still not resolved. In fact another one was created when my password was arbitrarly changed and I could not access my account. Representaives were courteous, both promised resolution at a higher level. I wait!",1
346709,07-MAR-12,04-MAR-12,Wissem,,fr,70.29.203.23,macovoz1@sympatico.ca,15140500,000000123699102,1,1,,2
346710,07-MAR-12,06-MAR-12,Denys,,en,69.159.93.129,brault12@sympatico.ca,15155054,000000123740550,5,5,,5
346711,07-MAR-12,06-MAR-12,Mohamed Nidhal,,fr,184.145.180.211,h.blackburn04@bell.net,15158502,000000123752313,4,4,Le temps d'attente,5
346712,07-MAR-12,25-FEB-12,Aymen,,fr,174.92.171.167,denisandrea@bell.net,15047964,000000123532339,1,1,avoir le fil avant 48 heure pas apret 144 heure je né pas $ mai le service qui conte le plus,1
346713,07-MAR-12,06-MAR-12,Ahmed,,en,70.29.45.232,cohess.230@sympatico.ca,15155988,000000123737935,4,4,Explain why we lost our connection and hope it doesn't occur again,5
346714,07-MAR-12,06-MAR-12,Wayne,,en,69.159.63.38,poobha@bell.net,15163582,000000123752876,5,5,Nothing. I was pleasantly surprised at how Wayne dealt with the call. The problem was resolved quickly and to my satisfaction.  He is an excellent representative for Bell!,5
346715,07-MAR-12,04-MAR-12,Budala,,en,65.93.47.61,janicegoodwin@bell.net,15139242,000000123706215,4,4,,5
346716,07-MAR-12,06-MAR-12,Zishan,,en,74.14.44.100,beagraf@sympatico.ca,15154674,000000123737773,4,5,,5
346717,07-MAR-12,05-MAR-12,Paul,,en,76.65.143.207,awosu@sympatico.ca,15144460,000000123712159,5,5,"  
   Nothing. ",5
346718,07-MAR-12,06-MAR-12,Rodolfo,,en,184.147.136.167,debrouwer.lmm@sympatico.ca,15156606,000000123758626,5,5,,5
346719,07-MAR-12,06-MAR-12,Isabelle,,en,70.49.144.38,paget612@sympatico.ca,15163059,000000123755229,5,5,As much as I was really pleased with Isabelle I would really like to have these jobs being in Canada.  Isabelle's English was certainly much more understandable than any of the others that I have spoken to in the past.,4
346720,07-MAR-12,20-FEB-12,Mohammed Wasay,,en,65.93.84.183,marielong@sympatico.ca,14988556,000000123397901,4,3,give representatives experience working with actual Mac computers rather than just looking at the corresponding screen.,4
346721,07-MAR-12,06-MAR-12,Josee,,fr,184.144.154.57,lcgrvl@bell.net,15160709,000000123757565,5,5,"Je ne sais pas car mon expérience a été de toute beauté! ;-)",5
346722,07-MAR-12,13-FEB-12,Shakeel,,en,70.54.91.240,luc.marshall008@sympatico.ca,14907796,000000123253173,3,3,"We'll be switching soon, we're paying way too much.",3
346723,08-MAR-12,07-MAR-12,Chae,,en,76.68.132.68,ginnyouellet@sympatico.ca,15171452,000000123767258,5,5,It was perfect: can't think of a thing.,5
346724,08-MAR-12,08-MAR-12,George,,en,65.95.57.104,syntelesis@sympatico.ca,15178974,000000123785969,1,1,"The people were great but they were not permitted to solve my propblem.  Since I was essentially mislead several months back and persuaded to switch over to VDSL,I have been very unhappy.  Now, I have lost 24-7 assistance as VDSL help is only open from 9-9.  Add to that my frustration with the cost of all my Bell services and I am shopping for the cheapest of each.  I miss the old Bell.",1
346725,08-MAR-12,07-MAR-12,Sowmya,,en,70.27.126.246,nboogie@sympatico.ca,15176148,000000123780332,5,5,"Can't think of any as I found good customer service in Sowmya - ability to listen, patient, knowledgeable, accurate, ability to get results & respectful. I'm totally satisfied, thank you!",5
346726,08-MAR-12,07-MAR-12,Abdul,,en,184.147.229.211,aurum@sympatico.ca,15168002,000000123778372,5,4,,5
346727,08-MAR-12,07-MAR-12,Dhanasekar,,en,216.254.142.195,donejones@sympatico.ca,15170274,000000123780724,1,1,Have exec from Bell call me as I requested,1
346728,08-MAR-12,07-MAR-12,Jose,,en,67.71.22.86,lancesheppard@bell.net,15174054,000000123766404,5,5,,4
346729,08-MAR-12,13-FEB-12,Pat,,en,174.95.20.118,edi.hollander@sympatico.ca,14904704,000000123242068,4,4,,4
346730,08-MAR-12,07-MAR-12,Haythem,,fr,70.48.125.123,mlacombe@sympatico.ca,15175796,000000123775376,5,5,,5
346731,08-MAR-12,07-MAR-12,Moez,,fr,184.145.215.139,duvaldiane@sympatico.ca,15170456,000000123771918,4,4,meilleure gestion des suivis dans les dossiers,4
346732,08-MAR-12,07-MAR-12,Roxanne,,en,76.68.100.125,feihl@sympatico.ca,15170924,000000123761755,5,5,,4
346733,08-MAR-12,07-MAR-12,Lor,,en,76.68.100.125,feihl@sympatico.ca,15170926,000000123761776,5,5,,4
346734,08-MAR-12,07-MAR-12,Issa,,fr,70.53.137.222,dadourp@bell.net,15169558,000000123768540,2,1,"Fournir plus d'explications. Être plus réceptif au cas particulier. En bout de ligne, la réponse se résume à 'c'est comme ça que c'est'!",1
346735,08-MAR-12,07-MAR-12,Flahi,,fr,70.52.37.64,smasse44@sympatico.ca,15178512,000000123764441,4,4,"difficulté à comprendre le langage de l'intervenant à 
cause de l'accent.
aimerais mieux parler à quelqu'un d'ici.",4
346736,08-MAR-12,04-MAR-12,Luis,,en,76.68.82.81,ben.hadar@sympatico.ca,15136594,000000123697330,4,4,,5
346737,08-MAR-12,07-MAR-12,Malek,,fr,70.30.241.240,johbertrand@sympatico.ca,15173132,000000123781425,5,5,"J'ai recu un très bon service, mais ce n'est pas toujours le disons que le service c'est fait avec un francophone sans avoir de difficulté à se comprendre c'est apprécié, je ne juge aucunnement les compétences. Merci ",4
346738,08-MAR-12,06-MAR-12,Thomas,,en,65.93.161.80,judybarkley@bell.net,15160012,000000123736887,5,5,"Nothing, it was great!",5
346739,08-MAR-12,07-MAR-12,Romeo,,en,71.122.65.156,rpudjezel1@bell.net,15177794,000000123762789,5,5,,5
346740,08-MAR-12,06-MAR-12,Mohammed,,fr,70.49.247.101,guyduhoux@bell.net,15158472,000000123753649,5,3,,3
346741,06-MAR-12,03-MAR-12,Mariem,,fr,67.68.7.29,michel.bruneau@sympatico.ca,15132190,000000123686705,5,4,en espérant qu'il n'y aura pas d'erreur sur ma prochaine facture parce que en majorité du temps il faut que je rappelle quelque fois pour corriger la facture. Mais semblait claire d'avoir bien compris mes demandes de modification de facture merci.,5
347256,06-MAR-12,28-FEB-12,Allaura,,en,76.64.140.184,mikepsaila@sympatico.ca,15082120,000000123593224,5,5," i was offered this new plan with no contract ,i was very empressed on how much this bell agent wanted to keep me ass a happy customer, i was going to cancell bell ,but this agent offered me this amazing plan so i decided to stay with bell ,awesome service from this agent ! 

Dear M PSAILA,

Thank you for choosing Bell. This summary confirms the details of your order placed on February 28, 2012. Please keep a copy for your records. 
Order details 
 
Current address: 	218 Indian Road Cr
Flr 1
Toronto  ON 
M6P 2G3 
 	
  	Note: Any item that requires shipping will be sent to the address above. 
 	
Contact number(s): 	(416) 767-3223 



Installation / Activation information 
 
The following service(s) do not require the visit of a Bell professional technician: 
 		
 	Activation date 	Activation time 
Bell Home phone 	March 1, 2012 	12:00 p.m. - 5:00 p.m. 
Bell Internet 	March 1, 2012 	12:00 p.m. - 5:00 p.m. 

 


Service information 
 
Bell Home phone
 	 	 	 	 	 	 	 
  	Monthly	One-Time
(416) 767-3223 
Removed:	Home phone Basic service	32.95     	
Removed:	Residence Line	2.77     	
Removed:	Touch-Tone Service	2.80     	
Removed:	9-1-1 Emergency Service	0.17     	
 
Added:	Home phone Basic Package	36.95     	
Added:	Residence Line		
Added:	Discount months 1 - 12	10.00cr 	
Added:	25¢ a minute feature		
Added:	Touch-Tone Service	2.80     	
Added:	9-1-1 Emergency Service	0.17     	
Added:	Service Area Charge	0.00     	
  
Total Changes (before taxes) 	8.77cr 	


 
Bell Internet
 	 	 	 	 	 	 	 
  	Monthly	One-Time
(416) 767-3223 
Removed:	Fibe 6	46.95     	
Removed:	Modem	4.95     	
 
Added:	Fibe 25	64.95     	
 	 		Discount	32.47cr 	
 	 	 	 		50% off months 1-12	 	 
 	 		Included Internet Usage - 100 GB	 	 
Added:	Modem		
Added:	Upload Speed Upgrade		
  
Total Changes (before taxes) 	19.42cr 	


 
 
If you have any questions about the above information, please call 310-BELL (2355) and say ""I'm calling about my transaction summary"". Once you reach an agent please provide your transaction number (B38U48R8). This will allow us to serve you better. 	  
 		
		

",5
347257,06-MAR-12,05-MAR-12,Marouen,,fr,65.94.252.85,julienne.belanger@bell.net,15148438,000000123715848,5,5,je suis satisfaite car sa été vite pour avoir mon morceaux je vous remercie beaucoup Mme Julienne Sylvestre épouse de André sylvestre Merci ,5
347258,06-MAR-12,05-MAR-12,Aleem,,en,174.92.105.226,ekd48@bell.net,15146384,000000123725754,4,4,Try to deduce costs for senior citizens!,4
347259,06-MAR-12,03-MAR-12,Juan,,en,74.14.20.86,ddoyle1@sympatico.ca,15128070,000000123688735,1,1,"1) Your tech person was a complete idiot and could not solve my problem (I was driven to yell at him).
2) My problem has been ongoing since September 29, last year and it has not yet been fixed!!
3) I want someone to call me during the day at 416-643-5345 so I can get this fixed !!!!",1
347260,06-MAR-12,02-MAR-12,Edward,,en,76.68.91.158,else.kagi@sympatico.ca,15117022,000000123666228,3,1,"Edward said he would phone back in approx. 20 minutes, but he didn't.
I phoned Bell the next day and talked
with Oscar, he fixed my problem very
fast and satisfactory.Else",4
347261,06-MAR-12,05-MAR-12,Sriram,,en,184.147.13.115,jay.loucks045@sympatico.ca,15147816,000000123719608,5,5,"With being tranferred to 3 different representative each one was very professional and made me feel like a valuable customer and kept reassuring me that they did not want to lose me as a Loyal customer. All 3 listened to my concerns and I ended up feeling like a satisfied customer that the representatives had gone beyond for me
There was not another thing that could have been done better to improve my recent experience (other than FREE SERVICE -Just joking) It has to have been one of my BEST experiences with Bell ",5
347262,06-MAR-12,01-MAR-12,Samia,,fr,70.55.163.178,micheline.pelletier@bell.net,15108716,000000123639286,,1,"faire ce qui a été fait lors de la visite de lundi 5 mars.  pourquoi ne pas croire ce que nous expliquons qui cloche plutot que de me niaiser lorsque nous essayons de nous faire comprendre quand j'ai demandé de vérifier le router on m'a dit ce n'est pas cela, quand j'ai téléphoné pour la ligne detéléphone, ils ont envoyé le technicien et celui-ci a découvert les fils coupés. Je ne veux plus a l'avenir avoir des troubles semblables avec le personnel lorsque j'explique ceux-ci..Depuis mardi 28 février 2012 je n'avais plus l'internet.  Je veux savoir si j'aurai un remboursement pour cette période? du 28-02 au 5 mars. CELUI QUI A RÉPARÉ ETAIT EXCELLENT -
QUAND AUX AUTRES CA M'A DECOURAGEE.

",3
347263,06-MAR-12,14-FEB-12,Pedro,,en,184.148.125.53,lizbildfell@sympatico.ca,14919484,000000123279243,4,5,,5
347264,06-MAR-12,05-MAR-12,Sandra,,en,74.12.233.45,lee.n2s2@bell.net,15148942,000000123712762,3,2,Less scripted response from rep. Allow rep more flexibility in dealing with customer. ,2
347265,07-MAR-12,06-MAR-12,Oscar,,en,173.33.129.79,brendapeel@bell.net,15155068,000000123738526,5,5,nothing,5
347266,07-MAR-12,06-MAR-12,Jose,,en,70.53.85.33,laughlin2@bell.net,15160638,000000123756893,4,5,I had a very good helper. Jose was very pleasent and could help and understand me completely. Thanks again for all the assistance.,5
347267,07-MAR-12,06-MAR-12,Dinesh,,en,184.144.33.149,turkey1@sympatico.ca,15166150,000000123738591,1,1,did not hear back from them,2
347268,07-MAR-12,06-MAR-12,Amine,,fr,184.144.151.101,d.leclair@sympatico.ca,15156194,000000123759305,4,5,Rien,4
347269,07-MAR-12,06-MAR-12,Pau,,en,64.231.198.146,johnlucy@sympatico.ca,15159804,000000123753506,4,4,When you give a commitment to a contract or pricing based on a fixed term get it right the first time so that I do not have to call back twice to fix my bill!,3
347270,07-MAR-12,06-MAR-12,Hedi Sadek,,fr,70.52.53.12,lucgauthier_5@sympatico.ca,15161122,000000123737450,1,2,"Être plus sérieux dans la volonté de trouver la cause de mon problème, à savoir : moi qui reçois habituellement mon avis de facturation au premier du mois, le 6 mars, je ne lavais toujours pas reçu. Or je voulais savoir pourquoi. Pas vraiment de réponse.",5
347271,07-MAR-12,06-MAR-12,Gregorio,,en,174.95.252.16,rwowk@sympatico.ca,15164564,000000123745909,5,5,,5
347272,07-MAR-12,06-MAR-12,Maria,,en,67.70.16.233,hugh3320@bell.net,15158790,000000123747903,4,3,Not sure if anything more could have been done as the service rep. past me to a very nice tech and he told me that everything checks out okay yet my range of my WIFI which has always been great has reduced in the last couple of days. I used to be able to get WIFI on my cell outside my house without interruption but it is now reduced and I keep getting cut off.  This made me think that maybe something had happen to this section of the modem hence the call but the tech tells me that this is okay. Although to my knowledge nothing has changed on my end I guess something has in the area unknown to me so it seems I will have to live with this which is hard after being accustom to it being stronger.,
347720,08-MAR-12,07-MAR-12,Denis,,en,70.50.109.240,horn.doggie@sympatico.ca,15172050,000000123772011,1,1,"I called in to cancel my home telephone number as I was moving to my second home that already has a phone line there.  I told denis I just wanted to cancel my toronto phone line and move my internet service and my tv service to my other address.  He said he would look after this.  At the end of the call I got an email right away and what we had discussed on the phone is NOT what he did.  I had already spent approximately 30 minutes on the phone and here I was calling back to get his error resolved.  What he did do is he actived a ""second"" home line to my already existing phone line that is there.  He added home phone basic to my line.  I currently just have lite.  He NEVER discussed this with me at all. When I called back in the girl explained to me and appoligized for Denis, that he did this to give me a cheaper rate off the home phone line (Denis also took it upon himself to give me a 2 year contract on this too) She also said she could offer me 50% off internet if I kept this home line with the new number.  I have had the current number for over 2 years now and didn't want to change it but would like the 50% off internet.  Oh she couldn't do that!  ONLY if I took a NEW number. ??????  What is the difference, I am still paying for a home line, internet and TV....WHY do I have to change my number. Basically she told me that is the way it is.  How does that sound to a customer.  Common sense tells me Bell should be more flexible and they need reps to not be putting things on customers line that they did not ask for. Here they dangled 50% off internet, but oh you can't have it now because you won't change your current number. I spent an hour on the phone just to have this done yesterday. Still frustrated the way I was treated and not given the internet promotion. WAAAY too much time and very very poor service.",1
347721,08-MAR-12,07-MAR-12,John,,en,174.90.50.196,bizyguy@sympatico.ca,15168386,000000123783285,5,5,,3
347722,08-MAR-12,05-MAR-12,Luis,,en,64.231.36.219,henschel@sympatico.ca,15147376,000000123714807,4,4,"I am not the kind of person to go to a website with FAQ's in trying to solve/troubleshoot internet and email problems. So, making it easier for people like my to access direct tech support personnel like Luis saving me time and frustration. ",4
347723,08-MAR-12,04-MAR-12,David,,en,174.89.71.108,rimmerbp@sympatico.ca,15142060,000000123706423,4,4,"Check with Apple. Your booklet on how to set up the new 710/711 modem is out of date.
To resolve out problem, after one service rep hung up on us, a rep named Alexander (excellent) walked us through the problem.",5
347724,08-MAR-12,07-MAR-12,Kota,,en,65.95.191.153,scottship@sympatico.ca,15178196,000000123779090,3,4,Had trouble understanding techie with thick accent.,4
347725,08-MAR-12,07-MAR-12,Padala,,en,70.126.28.43,anniwynen@sympatico.ca,15167846,000000123762154,5,5,"We been with Bell for 48 Years and I would not change to any other company,  
when ever we have a problem they where very friendly, the  Gentleman I had this time his name was Padal,  was very patient because I am not very good with computers, and  he walked me through trough every thing to fixed it.  
thank you Padal",5
347726,08-MAR-12,07-MAR-12,Saranya,,en,70.50.131.71,wjrbrown@sympatico.ca,15179910,000000123762263,4,4,representative - clarity in English,5
347727,08-MAR-12,07-MAR-12,Luis,,en,174.91.74.127,birkandersen4@sympatico.ca,15168378,000000123782501,5,5,Stay on track.,5
347728,08-MAR-12,07-MAR-12,Houda,,fr,69.159.131.164,jean-guy044@sympatico.ca,15172636,000000123765432,4,4,Me demander si je veux des choses de plus sans me les offrir au préalable.,3
347729,08-MAR-12,07-MAR-12,Linda,,en,64.231.60.140,waters2002@bell.net,15179786,000000123763317,5,1,"you can increase the amount of gig's a family can have in a month 
we are 5 people everyone witha PC and a game system and we go near or sometimes over 300 gigs per month and thats the reason im discontinueing my internet service with bell.There are other ISP's offering unlimited gig's ",1
347730,08-MAR-12,06-MAR-12,Olivier,,en,174.92.100.142,raine.wannitt@sympatico.ca,15163812,000000123744635,5,4,The problem was quickly diagnosed as an area outage. There seems to be at least one area outage a month.,3
347731,08-MAR-12,07-MAR-12,Haythem,,fr,174.89.77.122,lmong@sympatico.ca,15174462,000000123768037,5,5,C'est OK,4
347732,08-MAR-12,07-MAR-12,Vineet,,en,70.30.29.11,smbooker@bell.net,15178514,000000123767415,4,4,representative was hard to understand,4
347733,08-MAR-12,07-MAR-12,Mauricio,,en,174.91.28.27,pesmall@sympatico.ca,15176790,000000123780778,1,1,Make your representatives have a bette attitude,1
347734,08-MAR-12,07-MAR-12,Divya,,en,174.91.81.230,allangill-200@bell.net,15167616,000000123767385,5,5,,5
347735,08-MAR-12,07-MAR-12,Mohamed Amine,,fr,67.68.254.224,mlajeunesse001@sympatico.ca,15175802,000000123766574,5,5,,4
347736,08-MAR-12,05-MAR-12,Stephanie,,en,71.243.231.5,tjobrien@bell.net,15152692,000000123710244,4,4,"Your representative was excellent but
Bells system the following day informs
me my bank did not accept resposibility
for payment and I should make arrangements to do so. It seems customers are people but Bell is a machine. I am somewhat disappointed. ",2
347737,08-MAR-12,07-MAR-12,Ridha,,fr,174.93.146.126,louisabrouillard@sympatico.ca,15174550,000000123776250,4,1,je dois payer pour la negligence dun de vos employe,
347738,08-MAR-12,01-MAR-12,Hugo,,en,65.32.208.8,margot.walter@sympatico.ca,15108182,000000123644382,3,3,,2
347739,06-MAR-12,05-MAR-12,Zouhair,,fr,75.150.66.187,richardnormandin@sympatico.ca,15151380,000000123719295,4,4,,4
347740,06-MAR-12,05-MAR-12,Ahmed,,en,64.229.86.95,clau.bois@sympatico.ca,15145430,000000123715113,4,4,"My recent experience with Ahmed was excellent. Microsoft had shut down my e-mail because of high-volume traffic on Feb 29. I called Bell three times to have this problem resolved... but no one could help except to tell me that I had to wait up to 5 days for problem to be resolved. I called on the sixth day and all Ahmed did was change my password and problem solved. Why was I not advised to do that on day 1, i.e. Feb 29 ??? Those 6 days were lost and I was in the process of publicizing a promotion... What frustration!",3
347741,06-MAR-12,06-MAR-12,,,fr,70.54.152.201,,,,5,4,"DIRE A TOUS VOS REPRÉSENTANTS DE PRENDRE LEUR TEMPS POUR AIDER UN CRIENT QUI A BESOIN D'EUX.CA FAIT LONGTEMPS,JE SOUMETTAIS MON PROBLEMES AU PRÉS DE VOS AGENTS,MAIS HEUREUSEMENT AUJOURD'HUI J AI LA RÉPONSE.JE REMERCIE BEAUCOUP UN CERTAIN NAIM.",1
347742,06-MAR-12,05-MAR-12,Soumaya,,fr,76.65.64.153,denisblier@sympatico.ca,15145924,000000123709467,5,5,Rien de plus.,5
347743,06-MAR-12,05-MAR-12,Silvia,,en,65.93.161.28,hopscot1@sympatico.ca,15147444,000000123718628,4,,check the phone line - the websit was OK.,4
346233,08-MAR-12,07-MAR-12,Harjeeth,,en,64.231.226.204,kh701@sympatico.ca,15173764,000000123769956,4,3,"I attempted 4 times with your online help, Livetalk, and each time a rep said they were there to help but after 10 min or longer I closed the window because they were not.  Get that fixed or get rid of it!  Unless your goal is to make customers angry.
I also had tried to call from my house phone (Vonage) which your service would not accept - are you Rogers or another 3rd rate phone company???  Bell used to be good.",3
346234,11-MAR-12,10-MAR-12,Klai,,fr,70.51.46.45,jcerone@bell.net,15208880,000000123835128,5,5,Tout était très bien!,5
346235,11-MAR-12,24-FEB-12,Harathi,,en,76.66.86.244,arainville_7@sympatico.ca,15032617,000000123508083,3,2,"Due to my lost of service, I was hoping for a better compasation than a credit of $11.04 on my next bill.",2
346236,11-MAR-12,10-MAR-12,Cecile,,en,76.65.84.231,vision.tlc@sympatico.ca,15213762,000000123831728,4,4,"My comment is more related to the actual repair done today by the technician. It is the second time a technician has come to fix the same problem which is in the wires. The wires are old and are not working. Each time they come they have to select different wires within the coil to reconnect me, and eventually they will have no good wires left. Maybe Bell should change the big coil now and prevent the future problems that myself and other customers in the area WILL have!!!!",4
346237,11-MAR-12,09-MAR-12,Bernard Vijay,,en,70.51.50.214,roy.maria@sympatico.ca,15202546,000000123823645,5,5,There was nothing else to do to correct the situation,5
346238,11-MAR-12,09-MAR-12,Sushil,,en,70.51.110.210,rdreilly@sympatico.ca,15202040,000000123803905,5,4,"The service rep. was very helpful in resolving our immediate problem but the problem is with the Bell service to this building 610 Bullock Drive, Markham, ON.  When I complain I get the same answer that's the best we can do but it really isn't.  Any video we try to see and hear is spoiled by voice delays and we just have to shut it off.  We are long time Bell customers but we may be forced to see if Rodgers can do better if this cannot be resolved soon.  R. Reilly",2
346239,11-MAR-12,08-MAR-12,Srinivasan,,en,174.88.207.160,lois.huelin@sympatico.ca,15186798,000000123788163,2,2,"Spoke to 5 reprentatives from 310-surf. Training on troubleshooting needs to improve as you receive various responses from different people contradicting what the other said. One indicates a modem issue, the other states no the modem is fine to support 5 computers, another determines there is damage to the DSL line. There does not appear to have a good historical history of what has taken place on your problem as you have to repeat the same story over and over.  I was not pleased with the service provided as there is no communication to the customer as to what is taking place. No one indicated that Internet service would be disconnected pending the arrival of a Technician on March 9.  This caused issues on March 10 as I work at home and was not advised of this. The Tech on March 9 never showed up or if he did, never fixed the problem or called or knocked on the door to see if the internet had resumed.  The only satisfactory assistance that was received was from the second Tech dispatched on March 10 after I called to voice my displeasure and asked what happened, only to be told the Tech had canceled the ticket.  To be honest the service from 310-surf is a hit and miss. You get 2 out of 10 that can provide you with good service and good communication.     The customer service received in the past two days was making me seriously considering switching everything to Rogers after being a very long time Bell customer. If the service like that continues, it could be a possibility",2
346240,11-MAR-12,10-MAR-12,Saliou,,fr,67.71.80.22,yolandfr@sympatico.ca,15214029,000000123835404,5,5,"Le conseiller, code XY706 (Saliou) a donner un service impecable et a fait que je reste un client fidele et entierement satisfait.

Merci! ",5
346241,11-MAR-12,09-MAR-12,Gilberto Jose,,en,174.94.32.231,tmcbride@bell.net,15203952,000000123812978,5,4,,4
346242,11-MAR-12,10-MAR-12,Linda,,en,174.94.29.149,danieljboyd@bell.net,15206822,000000123831655,5,5,,5
346243,11-MAR-12,10-MAR-12,Padala,,en,74.14.116.13,emleocanuck@sympatico.ca,15207496,000000123827638,2,4,"I called every day last week trying to get help to rectify the problem, each day the person on the other end tried to be very helpful and I did everything they told me to do; nothing happened.  On Thursday the gal I was speaking with talked with her supervisor and it was decided to send a technician on Friday between 8:00a.m. and 12:00 Noon; it never happened.  I was supposed to go out in the afternoon but had to cancel; I was told a technician would be there between Noon and 6:00 p.m. - it didn't happen!  I called again at 5:45 p.m. and they wanted to send someone on Friday night - I had to go out but was told the problem wasn't at my end that it would be fixed within four hours at your end.  I arrived home at 11:00 p.m. and NOTHING!!!!  I called again on Saturday morning and finally after a lot of hoopla was told a technician would be coming in the afternoon - FINALLY, at 5:45 p.m. I received a call from Steve to say he was on his way!  He was very pleasant and ended up installing a new connection in the wall and voila! my computer was working.  It was a very frustrating week. ",
346244,11-MAR-12,10-MAR-12,Asra,,en,64.229.81.244,kenbrown@bell.net,15209540,000000123838756,5,5,Record he new password so that it could be plugged in everytime,4
346245,11-MAR-12,09-MAR-12,Ahmed,,fr,70.53.213.3,moniquelacroix@bell.net,15200666,000000123803108,4,4,,3
346246,11-MAR-12,07-MAR-12,Janice,,en,174.95.62.194,mikeday1950@sympatico.ca,15175702,000000123773535,4,4,On hold time sometimes a little to long.Some customers may not wait.,4
346247,11-MAR-12,09-MAR-12,Anne,,en,69.172.105.206,pk.poon@sympatico.ca,15201632,000000123807026,4,3,nothing more!!!!,2
346248,11-MAR-12,10-MAR-12,Armando,,en,174.92.89.55,happygirl6@sympatico.ca,15208332,000000123838201,5,5,"Nothing that I can think of BUT, I must mention that it is nice speaking to someone I can understand. Often when I call I reach Indoa and it is very hard to understand some of them",5
346249,11-MAR-12,10-MAR-12,Carmen,,en,76.65.20.151,anthony.bautista029@sympatico.ca,15205444,000000123828547,5,5,"how about no more contracts fgor those who are very satisfied, like me :)",5
346250,11-MAR-12,10-MAR-12,Jenette,,en,174.95.142.93,stephen.rparker@sympatico.ca,15213167,000000123834651,2,1,"I was told that a supervisor was going to call me back in 5 to 10 mins and no one ever called me back. 

Thank you to the rep who resolved my first issue but I asked to have the second issue raised to a supervisor.

I get the impression that bell is blowing me off and trying to be sneaky about my billing. 

Can someone please call me back regarding my request to speak to a supervisor 613-656-2140. 

",3
346742,07-MAR-12,06-MAR-12,Kaouther,,fr,184.144.231.77,mado.leboeuf@sympatico.ca,15161340,000000123738545,5,5,Tout a été résolu ,5
346743,07-MAR-12,06-MAR-12,Zee,,en,70.29.82.151,lwells@sympatico.ca,15161180,000000123752175,5,5,,5
346744,07-MAR-12,06-MAR-12,Allaura,,en,70.29.82.151,lwells@sympatico.ca,15161182,000000123739353,5,5,,5
346745,07-MAR-12,06-MAR-12,Mario,,en,64.229.30.191,paul.smith7@sympatico.ca,15163218,000000123742019,4,4,,5
346746,07-MAR-12,06-MAR-12,George,,en,184.147.227.87,terry.sheils@sympatico.ca,15165800,000000123759803,5,4,,5
346747,07-MAR-12,05-MAR-12,Diedra,,en,99.244.221.161,paul.hawrylyshyn@sympatico.ca,15150742,000000123721163,,,"I called because my internet cost had sky rocketed with no notice given to me. It appears by signing for a Fibe 6 internet package, I have lost all Bell services for 2 days. Seems keeping a phone working uninterrupted is a difficult task.",1
346748,07-MAR-12,06-MAR-12,Carlton,,en,76.69.8.66,rwirwin@sympatico.ca,15164563,000000123751746,4,4,,5
346749,08-MAR-12,07-MAR-12,Henry,,en,76.68.98.22,edgwkruk@bell.net,15170548,000000123769296,5,5,,2
346750,08-MAR-12,07-MAR-12,Mohamed Taieb,,fr,76.65.171.25,manon_38@sympatico.ca,15174954,000000123774282,5,5,,5
346751,08-MAR-12,07-MAR-12,Sowjanya,,en,67.71.125.73,sjohn777@sympatico.ca,15178468,000000123776808,4,4,,4
346752,08-MAR-12,07-MAR-12,Vijay,,en,67.70.152.80,gsandhr@sympatico.ca,15171638,000000123782531,5,5,"no issues at all, problem was solved courteously and efficiently.",5
346753,08-MAR-12,07-MAR-12,Haythem,,fr,67.68.176.152,maryse.cliche@sympatico.ca,15175258,000000123783701,5,5,tout est ok.  Très bien servie par Monsieur Haythem.  Merci!,5
346754,08-MAR-12,07-MAR-12,Victor Gabriel,,en,65.94.204.244,bill.houghton@sympatico.ca,15168350,000000123773012,4,5,,4
346755,08-MAR-12,07-MAR-12,Nikitha,,en,64.231.220.234,thewoodworm@bell.net,15179214,000000123772762,5,5,"I am completely content that Nikitha, with the assistance of her supervisor, did everything that was possible to resolve my Apple TV connectivity issue. I was appreciative of the callback from her supervisor to work through the outstanding issue that I had.",5
346756,08-MAR-12,07-MAR-12,Hassan,,en,174.95.191.71,alex.mclellan1@sympatico.ca,15167544,000000123771679,4,4,,4
346757,08-MAR-12,07-MAR-12,Himanshu,,en,65.95.91.81,jack.litton@sympatico.ca,15172374,000000123770260,5,5,Really nothing Harry did an excellant job in understanding  my lack of correct termanology asked the right  questios and the problem solved plus he cleaned up some other areas ,5
346758,08-MAR-12,07-MAR-12,Vikram Aditya,,en,76.64.103.36,hbelmont@bell.net,15171852,000000123784921,5,5,there is nothing. problem was solved and he was patient and 'clear'.,4
346759,08-MAR-12,07-MAR-12,Chenara,,en,71.203.28.119,noble1@sympatico.ca,15176296,000000123768890,4,4,,4
346760,08-MAR-12,07-MAR-12,David,,en,76.64.46.251,rvandres@sympatico.ca,15177874,000000123761167,,1,,3
346761,08-MAR-12,07-MAR-12,Christine,,en,142.108.199.205,joanne.leatch@sympatico.ca,15173042,000000123762008,5,4,,4
346762,08-MAR-12,07-MAR-12,Oscar,,en,76.70.64.105,trucks_n_quilts@sympatico.ca,15179430,000000123785295,1,1,The gentleman helping me did not speak clearly and there were many other conversations and noise in the background.Could not understand. ,2
346763,08-MAR-12,07-MAR-12,Susan,,en,70.31.115.75,carolmc@bell.net,15168902,000000123768770,4,4,,4
346764,08-MAR-12,06-MAR-12,Larissa,,en,74.15.30.50,shulley6@sympatico.ca,15165042,000000123749668,4,4,,4
346765,08-MAR-12,07-MAR-12,Eric,,en,65.92.172.202,fisherpa@sympatico.ca,15170962,000000123762836,1,1,everything,1
346766,08-MAR-12,07-MAR-12,Joe,,en,174.92.154.237,marilynbaker@sympatico.ca,15175126,000000123785327,5,5,,3
346767,08-MAR-12,06-MAR-12,Ruth,,en,174.93.126.215,sundayrun@sympatico.ca,15165476,000000123758000,3,4,I could not understand the teck. because of a heavy forein accent,5
346768,08-MAR-12,07-MAR-12,Arthur,,en,65.95.248.191,marzyg@bell.net,15175268,000000123774412,5,5,,5
346769,08-MAR-12,02-MAR-12,Ines,,fr,67.68.219.123,textem@sympatico.ca,15124862,000000123653032,5,4,Je pense que le service est bon,5
346770,08-MAR-12,07-MAR-12,Hemanth Kumar,,en,70.28.15.247,rodoherty@sympatico.ca,15177668,000000123762594,5,4,All good.,4
346771,08-MAR-12,07-MAR-12,Pavan,,en,69.157.42.154,robertlouparker@sympatico.ca,15177620,000000123777559,5,5,,5
346772,08-MAR-12,07-MAR-12,William,,fr,70.26.188.4,jpgodmaire@sympatico.ca,15173322,000000123774149,5,4,,5
346773,08-MAR-12,07-MAR-12,Lilian,,en,76.70.80.232,p.e.moskal@sympatico.ca,15176482,000000123768460,4,4,,4
346774,08-MAR-12,07-MAR-12,Shri Hari,,en,65.95.94.29,gzira@sympatico.ca,15171734,000000123762270,5,5,"The tech department did a wonderful job and they even phoned me back the following day (which I was pleasantly surprised). Now I hope that the billing department will reimburse me what they are going to overcharge me this month, without any problems.",5
346775,08-MAR-12,06-MAR-12,Ruth,,en,70.51.129.103,rodkarac@sympatico.ca,15164317,000000123752296,5,5,,3
346776,08-MAR-12,07-MAR-12,Tony,,en,76.68.14.157,marysanderson@sympatico.ca,15175257,000000123772413,4,4,,4
346777,09-MAR-12,06-MAR-12,Mohamed,,fr,65.94.177.91,rdesroches@bell.net,15163912,000000123754269,4,4,,5
346778,09-MAR-12,01-MAR-12,Med amir,,fr,174.92.239.163,claire.lavigne11@sympatico.ca,15102508,000000123629403,5,4,"rien de plus, je vous remercie beaucoup
 merci pour votre patience avec moi.
              Claire Lavigne",5
346779,10-MAR-12,09-MAR-12,Bernard,,en,70.54.32.3,janetstamour@sympatico.ca,15197578,000000123818589,1,1,Someone who knows his job ,1
346780,10-MAR-12,09-MAR-12,Jonathan,,en,76.70.82.202,kharasyn1@sympatico.ca,15198606,000000123812199,5,5,The Menu options when I phoned in did not easily indicate what service to connect with--had to go through them a few times.,5
346781,10-MAR-12,09-MAR-12,Marcos,,en,70.51.255.163,dave.carnochan@sympatico.ca,15194934,000000123809272,4,4,,3
346782,10-MAR-12,09-MAR-12,Med Ali,,fr,184.144.150.114,bobderepentigny@sympatico.ca,15193654,000000123824622,5,5,"Très bon service, dommage que l`on ne puisse pas traiter mon problème de téléphone avec autant d`efficacité.",5
346783,10-MAR-12,09-MAR-12,Keerthi,,en,65.94.49.181,helgard@sympatico.ca,15197076,000000123804317,2,1,"On our first call the problem was not fixed at all, and at the  second call I was told to wait a few hours to get the problem fixed.
On the next morning Bell Rep called and said the problem is fixed. ",4
346784,10-MAR-12,06-MAR-12,Klai,,fr,174.93.193.149,manon.stephane@bell.net,15161428,000000123756093,3,1,"régler le problème + rapidement, surtout après 2 appel de ma part.",3
346785,10-MAR-12,09-MAR-12,Kota,,en,174.89.109.5,bigchuck001@sympatico.ca,15193522,000000123816541,5,5,none,5
346786,10-MAR-12,09-MAR-12,Walter,,en,64.231.245.115,j.w.strong@sympatico.ca,15197404,000000123814613,4,4,,5
346787,06-MAR-12,05-MAR-12,Mohamed,,fr,76.64.147.61,f.oligny@sympatico.ca,15146574,000000123726329,5,5,Très bon Service!!!,5
346788,06-MAR-12,03-MAR-12,Karingula,,en,67.70.111.127,peter.waugh@sympatico.ca,15133044,000000123691899,2,1,"Once more, you could have called me to advise progress of Project 'Eagle' but, as before, you made NO such calls.    . . pjw. . ",3
347273,06-MAR-12,05-MAR-12,Karen,,en,70.27.121.153,calpepp_09@bell.net,15145026,000000123719941,3,1,,3
347274,06-MAR-12,05-MAR-12,Ashwini,,en,70.27.121.153,calpepp_09@bell.net,15145028,000000123725299,3,1,,3
347275,06-MAR-12,05-MAR-12,Jordan,,en,174.88.21.149,ltam@bell.net,15149246,000000123715873,4,4,,4
347276,07-MAR-12,13-JAN-12,Mohammed,,en,70.53.105.254,myrep@sympatico.ca,14585204,000000122530842,1,1,"TRY THIS...CALL ME BACK THE NEXT DAY AS MOHAMMED AND I ARRANGED, IN ORDER TO FINISH FIXING THE PROBLEM!!  FROM JANUARY 13 TO MARCH 7, I'M STILL WAITING FOR HIS CALL SO THAT I CAN USE MY INTERNET PROPERLY (Someone is supposed to call me tomorrow morning-Wed-if this doesn't happen, I have no choice but to seek other ISPs)  I've been a Bell customer for over 30 years and am very disappointed.  I'm sure that I don't have to remind you that Bell is not the only option out there.  Check our file, you'll see that we also have our home phone service and 2 mobile phones with Bell. The contracts are up and we're shopping for new phones and if necessary, new service. ",2
347277,07-MAR-12,06-MAR-12,Bry,,en,70.53.38.120,williampoole@sympatico.ca,15166556,000000123737280,2,4,,4
347278,07-MAR-12,06-MAR-12,Siobhan,,en,70.55.180.213,barbara.daley@sympatico.ca,15154568,000000123739596,5,5,"Nothing really, this girl told me exactly what I needed to know.",5
347279,07-MAR-12,06-MAR-12,Moises,,en,70.52.28.26,derekmac@sympatico.ca,15156706,000000123751403,5,4,,5
347280,07-MAR-12,06-MAR-12,Samuel,,en,70.54.68.22,albscott17@bell.net,15153916,000000123742626,5,5,,4
347281,07-MAR-12,06-MAR-12,Alvaro,,en,76.64.41.215,zilkey@sympatico.ca,15166868,000000123743090,5,5,,5
347282,07-MAR-12,06-MAR-12,Fairin,,en,67.68.138.6,brian.harvey@sympatico.ca,15155088,000000123741318,1,1,I was on the phone over an hour talking to Business Office reps and IT support reps. The 1st Business office rep should have resolved the issue.,5
347283,07-MAR-12,06-MAR-12,Med Heni,,fr,216.209.225.78,madothivierge@sympatico.ca,15161342,000000123738140,4,2,nous donner un numero  pour rejoindre la personne qui nous a repondu pour faire le suivi,4
347284,07-MAR-12,06-MAR-12,Casey,,en,70.50.180.143,dlfair@sympatico.ca,15156901,000000123739644,4,4,doing it the first time instead of eight calls later.,3
347285,07-MAR-12,02-MAR-12,Adnan,,en,66.179.89.69,akinden1@sympatico.ca,15114000,000000123653999,3,4,,3
347286,07-MAR-12,05-MAR-12,Nadine,,fr,67.70.114.44,rene.crepeault@sympatico.ca,15151296,000000123722679,3,4,,4
347287,07-MAR-12,06-MAR-12,Elijah,,en,70.54.114.129,j_gwilson@sympatico.ca,15159034,000000123747834,3,1,I think the issue should have been transferred to another level. I didn't feel the representative appreciated the urgency I expressed.,4
347288,07-MAR-12,06-MAR-12,Ali,,en,69.156.83.169,kdtorrance@sympatico.ca,15160258,000000123748842,5,5,nothing,5
347289,07-MAR-12,06-MAR-12,Ayoub,,en,65.93.86.150,georgettelacasse@sympatico.ca,15158118,000000123745204,5,5,"
",5
347290,07-MAR-12,06-MAR-12,Hayett,,fr,174.93.220.210,louisem8@sympatico.ca,15161056,000000123738030,5,5,rien de plus,5
347291,07-MAR-12,06-MAR-12,Danny,,en,70.52.60.19,b.mahon@bell.net,15154476,000000123743408,4,4,,3
347292,07-MAR-12,06-MAR-12,Nicholas,,en,70.31.106.247,liutsu@bell.net,15160930,000000123754051,4,4,"Bell is a good and big company. But sometime I feel its service could be better. For example, solve the problem immediately and not let customer call one time, two times and so on. I thanks this representative. He help me to fix my internet problem. ",3
347293,07-MAR-12,06-MAR-12,Sweta,,en,216.13.58.6,schurch@bell.net,15164800,000000123757909,4,4,,3
347294,07-MAR-12,04-MAR-12,Edward,,en,70.27.126.143,melroseplace@sympatico.ca,15140894,000000123700872,5,5,,5
347295,07-MAR-12,22-FEB-12,Mohd,,en,70.31.48.213,colin.arnold@sympatico.ca,15009936,000000123463538,2,2,solve my problem,2
347296,07-MAR-12,06-MAR-12,Saifeddine,,fr,174.93.248.115,s.blais88@bell.net,15164580,000000123755176,4,4,,5
347297,07-MAR-12,06-MAR-12,Manoranjith,,en,70.26.30.177,israellacroix@sympatico.ca,15158958,000000123743225,5,5,Everything  was fine.,5
347298,07-MAR-12,06-MAR-12,Visakan,,en,174.95.193.198,dmcalear@sympatico.ca,15156928,000000123756144,4,4,"I counldn't hear the tech very well, either soft spoken or lousy equipment used.",3
347299,07-MAR-12,06-MAR-12,Andy,,en,65.95.135.250,k.lockhart@sympatico.ca,15160096,000000123759770,5,5,"The first time I called,The person couldn't speak english,very well,and I got nowhere,then I called back and got someone who could speak english perfectly, and he fixed my problem right away.So that should tell you what to do.",4
347300,07-MAR-12,06-MAR-12,Casey,,en,50.101.233.94,jmckay_6@sympatico.ca,15159662,000000123741391,4,5,have the customer sevice represenative speak a little louder.,5
347301,07-MAR-12,29-FEB-12,Souhaib,,fr,174.89.238.28,tsamomarthiale@bell.net,15099238,000000123621367,5,5,,4
347302,07-MAR-12,04-MAR-12,Med Nabil,,en,67.68.59.147,louise.allen@sympatico.ca,15140370,000000123703253,1,3,"I actually had a horrible experience.  It took me 45 min to transfer in internet acct to a different phone number.  Tech at the other end spoke very limited english and was very difficult to undertand me, which left me very frustrated.  I found out today, that there had been a complete mix up in what I had asked the tech for.  Usually service is very good, exception when calls are made over the weekend.",4
347303,07-MAR-12,06-MAR-12,Chenara,,en,174.94.42.238,sbabcock_7@sympatico.ca,15164782,000000123755472,5,5,,5
347304,07-MAR-12,05-MAR-12,Anusha,,en,76.64.154.48,shirley.barnes081@sympatico.ca,15152042,000000123715586,5,5,everything was great,5
347305,07-MAR-12,06-MAR-12,Sandra,,en,174.88.3.175,markyg@bell.net,15161672,000000123736634,4,4,,4
347306,07-MAR-12,06-MAR-12,Roy,,en,184.146.127.134,dweytze@sympatico.ca,15157168,000000123745889,5,5,"Nothing, excellent advice and suggestions!",5
347307,07-MAR-12,28-FEB-12,Greg,,en,184.146.161.97,mark.whalen@sympatico.ca,15081552,000000123577038,5,5,"I was on hold for awhile.  Other than that, everything was great.",4
347308,07-MAR-12,06-MAR-12,Arcadius,,en,70.50.4.111,northwoods@sympatico.ca,15162882,000000123738273,4,3,,4
347309,07-MAR-12,02-MAR-12,Maria,,en,67.71.178.174,billy105830@bell.net,15114902,000000123653094,4,4,,4
347310,08-MAR-12,06-MAR-12,Oscar Ernesto,,en,65.92.32.59,albert.zinger@sympatico.ca,15153904,000000123738853,4,4,nothing,3
347311,08-MAR-12,07-MAR-12,Alaaeddine,,fr,174.89.78.102,richard1250@sympatico.ca,15177412,000000123778871,5,1,,3
347312,08-MAR-12,07-MAR-12,Mohan,,en,174.88.60.99,kboys67@sympatico.ca,15173642,000000123772071,4,5,,4
347313,08-MAR-12,07-MAR-12,Fourat,,fr,70.29.144.252,andr.potvin4@sympatico.ca,15167704,000000123785701,4,5,,5
347314,08-MAR-12,25-FEB-12,Badreddine,,fr,65.92.27.36,francis.marin@sympatico.ca,15048764,000000123520003,4,4,,5
347315,08-MAR-12,15-FEB-12,Med Waheb,,fr,64.228.78.224,robert.lebreton@sympatico.ca,14935554,000000123310318,2,4,Je ne suis pas vraiment connaissante mais j'ai fait un appel à une firme locale,4
347316,08-MAR-12,07-MAR-12,Sulochana,,en,184.145.16.220,winskova@sympatico.ca,15179896,000000123779381,4,4,The representative was courteous and knowlegeable however due to her heavy accent I found her sometimes harder to follow.,4
347744,06-MAR-12,04-MAR-12,Miroslav,,en,174.95.243.100,amfour@bell.net,15136226,000000123707877,1,1,"After four tries to solve the problem, the security softwate is still not operating.
The last technician told me that the security software could not operate because of virus infestation.
Currently using Bit Defender 2012 with no problem and no virus reported.
Don't see the point of subscribing to PC Care.",2
347745,07-MAR-12,05-MAR-12,Ravi,,en,76.67.104.148,ianchristie@bell.net,15147506,000000123722493,5,5,,5
347746,07-MAR-12,06-MAR-12,Sourour,,fr,70.30.238.30,jocelyne.lemieux@sympatico.ca,15159722,000000123741058,4,2,C'est moi qui ai accidentellement coupé la ligne téléphonique. L'agent avait presque réussi à régler le problème de connexion mais n'a pu compléter. ,5
347747,07-MAR-12,06-MAR-12,Siobhan,,fr,67.68.184.5,lucillea@sympatico.ca,15161136,000000123737809,5,5,,4
347748,07-MAR-12,19-FEB-12,Ravi,,en,70.52.141.159,kubicauanda@bell.net,14977286,000000123381632,4,5,"Raiv's help was great but Rudolph called on 2/20 and installed google chrome and increased my computer speed his work was AWESOME ! Sorry for the delay, but google chrome would not allow me to reply.",5
347749,07-MAR-12,06-MAR-12,Haythem,,fr,65.92.159.198,punktal@sympatico.ca,15163670,000000123753635,1,1,,3
347750,07-MAR-12,06-MAR-12,Diedra,,en,174.92.64.129,grdeeley@sympatico.ca,15158380,000000123747482,5,5,"nothing
",5
347751,09-MAR-12,08-MAR-12,Armando,,en,174.89.193.115,sergecor@sympatico.ca,15190300,000000123798295,5,5,,5
347752,09-MAR-12,08-MAR-12,Sudheer,,en,184.146.170.83,perowlands@bell.net,15188884,000000123788143,4,5,,4
347753,09-MAR-12,05-MAR-12,Farfar,,fr,65.92.210.45,mich.leroux@sympatico.ca,15149994,000000123712447,4,,Toutes les vérifications ont été faites concernant ma ligne internet avec beaucoup de professionalisme mais le problème n'a été résolu qu'à la visite d'un technicien à la maison 3 jours plus tard.,3
347754,09-MAR-12,08-MAR-12,Jose,,en,184.151.114.234,caspary@sympatico.ca,15181907,000000123790043,5,5,absolutely nothing,5
347755,09-MAR-12,08-MAR-12,Mahender,,en,184.146.170.210,nweird@sympatico.ca,15188478,000000123788492,5,5,Nothing,5
347756,09-MAR-12,08-MAR-12,Julio,,en,184.147.11.201,villagegreen@sympatico.ca,15191608,000000123782343,4,4,Explain why the problem happened!  I had not changed my password or anything else.  I had the same problem with my iPad and it was suggested I call Apple.  Bell impressed me back when I first bought an iPod and they were extremely helpful in walking me through the steps to set it up.  My daughter is with Rogers and they were not helpful at all.,4
347757,09-MAR-12,08-MAR-12,Nejla,,fr,76.69.179.107,carmen.lamoureux@sympatico.ca,15181828,000000123782961,5,5,,5
347758,09-MAR-12,08-MAR-12,Med Aymen,,fr,184.144.217.54,gabeau@sympatico.ca,15183866,000000123792906,4,3,Je voulais seulement des informations sur fibe et il n'est pas disponible dans ma région ,5
347759,09-MAR-12,08-MAR-12,Marc,,en,70.50.66.238,ian36@sympatico.ca,15184692,000000123790525,5,4,,5
347760,09-MAR-12,08-MAR-12,Ayoub,,fr,76.64.27.149,mahel1@bell.net,15187120,000000123787900,4,5,,4
347761,09-MAR-12,07-MAR-12,Feres,,fr,69.159.153.122,marchandf@bell.net,15175022,000000123772836,5,5,,5
347762,10-MAR-12,09-MAR-12,Antonette,,en,70.31.41.52,mschlegel@bell.net,15200754,000000123802884,5,5,none,5
347763,10-MAR-12,09-MAR-12,Nathan,,en,69.157.124.237,larry.hagan@sympatico.ca,15198912,000000123810910,4,4,,4
347764,10-MAR-12,09-MAR-12,George,,fr,216.208.205.58,michel.lepine@bell.net,15200362,000000123819098,5,4,avoir internet sans fil dans mon patelin,5
347765,10-MAR-12,09-MAR-12,Mithila Maraj,,en,174.94.43.219,shirley.gibson-langille@sympatico.ca,15203146,000000123813903,3,1,This is the 2nd time I have called about this problem. It is still the same problem>  I turn on the computer to email I click on an email 3 whole minutes for it to come on!!!!Not happy!,
347766,10-MAR-12,09-MAR-12,Ashley,,en,64.229.8.169,cheryl.parker@sympatico.ca,15194318,000000123802869,5,5,,5
347767,10-MAR-12,08-MAR-12,Stacey,,en,65.94.56.103,tevotta0430@sympatico.ca,15191154,000000123788964,5,5,the operator was not loud enough,5
347768,10-MAR-12,09-MAR-12,Rahali,,fr,70.55.99.111,bolducsyl@sympatico.ca,15193682,000000123803359,3,4,Clavardage proposé sur le site complèment inutile. On m'a transféré de département pour finalemente me demander d'appeler...,
347769,10-MAR-12,09-MAR-12,Makram,,fr,70.48.2.168,marcel.plouffe047@sympatico.ca,15199762,000000123804890,5,4,rien d autre,4
347770,10-MAR-12,09-MAR-12,Erick,,en,50.101.166.114,sandra.mason@sympatico.ca,15202788,000000123810044,5,5,,4
347771,10-MAR-12,09-MAR-12,Diego,,en,174.91.70.252,patparedes@sympatico.ca,15201318,000000123824773,5,4,,5
347772,10-MAR-12,08-MAR-12,Pierre,,fr,76.68.149.236,michel.rafferty@sympatico.ca,15187760,000000123782840,5,5,"Vraiment rien, toute était parfait.",5
347773,10-MAR-12,09-MAR-12,Hector,,en,184.146.159.188,russ.howe@bell.net,15202612,000000123812103,4,5,,5
347774,10-MAR-12,09-MAR-12,Mir,,en,70.27.138.251,crosswind@sympatico.ca,15194676,000000123807569,2,2,This issue was later resolved after I made a second call & Kevan worked very hard & he fixed the problem. Based on my experiance with my second call I felt better about Bell. ,3
347775,07-MAR-12,06-MAR-12,Paola,,en,70.24.94.201,dlawrence1@sympatico.ca,15156894,000000123745767,5,4,,4
347776,07-MAR-12,06-MAR-12,Med Waheb,,fr,174.93.233.177,jjmarcil@bell.net,15159630,000000123736246,5,5,,5
347777,07-MAR-12,06-MAR-12,Sushil,,en,74.15.241.84,judith.green@sympatico.ca,15160000,000000123743310,5,3,"See last survey.  Once Sandra WHO IS A PROFESSIONAL, FRIENDLY, EXCELLENT EMPLOYEE AND ABSOLUTELY GREAT AND I THANK MY LUCKY STARS IT WAS SHE I GOT ON THE LINE did the fix on my service and reconnected it, you might have let that stand AND NOT DISCONNECT IT AGAIN AND UNDO WHAT SHE HAD DONE!  I cannot say enough about this woman...she actually promised to call me back about the problem and did, and managed to solve it once more, despite the stupidity of any of your other depts who were responsible for the screw upo and the total inconvenience and time waste inflicted on me.  For question number 4 below, I would not recommend Bell, but I guess I have to say ""Maybe"" based on the fact that someone else might get Sandra on the line to help them.",3
347778,07-MAR-12,06-MAR-12,Amany,,fr,174.92.171.167,denisandrea@bell.net,15156660,000000123748074,3,3,avoir un service pour les plaite,1
347779,08-MAR-12,05-MAR-12,Abul Karam,,en,206.130.179.8,f.firmani@sympatico.ca,15146568,000000123714784,1,1,"I am not happy with your tech support, I do not like talking to someone that is located in another country and I keep getting transfered from person to person.In total I talked to 6 different people and I still haven't had internet for 5 days.Next time this happens again, I'm calling Cogeco.",1
347780,08-MAR-12,07-MAR-12,Lilian,,en,76.64.3.209,pmurtagh1@sympatico.ca,15176972,000000123765354,5,4,"Well, ocnsidering that this problem arose over three days and I had the help of three agents.. the last one seems to have finally finished the problem solving
",5
347781,08-MAR-12,07-MAR-12,Tabatha,,en,74.198.164.153,toonsi@sympatico.ca,15179390,000000123783276,3,1,,3
346251,10-MAR-12,09-MAR-12,Martin,,en,184.145.115.165,robinmilicic@bell.net,15202386,000000123813534,3,4,"I was left on hold for a very long time - close to 40 minutes in total. As well, when I ordered the Fibe 16, the website gave me every indication that I would be receiving a modem in the mail. I looked for a week. I chatted with a rep online who told me it would be delivered to me. Only yesterday did I find out that the modem I had was fine, I only needed it upgraded on your end. I work from home and on the computer all day, every day. Better communication and details on the website when I made my order would have been very helpful.",4
346252,10-MAR-12,09-MAR-12,Med amir,,fr,174.91.237.230,j.bydal@sympatico.ca,15197378,000000123802416,5,5,,4
346253,10-MAR-12,09-MAR-12,Shyam,,en,70.49.6.71,1mr.hughes@sympatico.ca,15192114,000000123814661,5,5,This technician was very helpful and patient. He did an outstanding job.,5
346254,10-MAR-12,09-MAR-12,Mohamed Abdelkader,,fr,76.66.205.197,j.detheux@sympatico.ca,15197382,000000123816278,4,4,"M'avertir que la procédure allait interrompre ma connexion à l'internet (j'étais en plein milieu d'un gros transfert par FTP). Le représentant a cependant été très aimable, et efficace.",4
346255,10-MAR-12,08-MAR-12,Mathieu,,fr,184.145.177.4,darthpobr@sympatico.ca,15182640,000000123791677,5,5,"Pouvoir modifier tout les services en ne parlant qu'à une personnes et non une personne différente pour chaque service. J'ai passé 40 minutes au téléphone pour modifier mes 3 services, ce qui est un peu long.",5
346256,10-MAR-12,07-MAR-12,Eric,,en,184.148.149.206,jose004@sympatico.ca,15173244,000000123785612,4,4,,5
346257,10-MAR-12,09-MAR-12,Donna,,en,76.71.55.206,poppadave@sympatico.ca,15201676,000000123804144,5,5,"NONE, 

I've been with bell for over 40 years
and always had excellent service.",5
346258,10-MAR-12,08-MAR-12,Rodolfo,,en,70.29.4.60,kvan@sympatico.ca,15186256,000000123798018,1,1,"Resolve the issue..
",2
346259,10-MAR-12,07-MAR-12,Snehalatha,,en,174.93.66.56,tonmat@bell.net,15179369,000000123785816,5,5, i donot have any thing more on yourexelent service and solmve my problem efficentle pachently it was a pefectand ful satisfaction thanks to snehalatha for her oaciens politeness and efficiency,5
346260,10-MAR-12,09-MAR-12,Haythem,,fr,174.94.121.232,ouellet.mc18@sympatico.ca,15201203,000000123823534,5,5,,5
346261,10-MAR-12,09-MAR-12,Kanchana,,en,76.71.94.57,p.pap@sympatico.ca,15201228,000000123803124,3,3,provide the discount that was supposed to have been on my bill since my call in november 2011,
346262,10-MAR-12,09-MAR-12,Gavin,,en,70.27.135.146,fred.vanderzee@sympatico.ca,15196230,000000123823400,5,5,nothing,4
346263,10-MAR-12,09-MAR-12,Gattu,,en,65.92.50.215,jjds@sympatico.ca,15197922,000000123815446,5,5,"Was handled very well, not sure you could have done anything more.",5
346264,10-MAR-12,08-MAR-12,Will,,en,70.52.226.42,bhartlin@sympatico.ca,15181416,000000123783899,5,5,,5
346265,10-MAR-12,08-MAR-12,David,,en,70.49.111.185,sandor.g@sympatico.ca,15190058,000000123799040,4,3,,4
346266,10-MAR-12,10-MAR-12,Shinoj,,en,184.146.173.6,dtracy@sympatico.ca,15195584,000000123825214,5,5,,4
346267,10-MAR-12,09-MAR-12,Vijay,,en,69.157.52.210,barnev@sympatico.ca,15193296,000000123821544,5,5,The first two employees did not have the knowledge to solve the problem.  They need more training.,4
346268,10-MAR-12,09-MAR-12,Kathy,,fr,67.68.71.131,giammaria.j@sympatico.ca,15196542,000000123807897,5,5,,5
346269,10-MAR-12,09-MAR-12,Henry,,en,76.71.97.136,jgruarin@bell.net,15197856,000000123815327,3,,,3
346270,10-MAR-12,09-MAR-12,Gregorio,,en,184.148.181.227,r.a.eveleigh@sympatico.ca,15201806,000000123809142,5,5,none comes to mind,5
346271,10-MAR-12,09-MAR-12,Naveen,,en,64.228.90.190,wm.fritz@sympatico.ca,15204552,000000123818738,3,3,I would like to know if I can request to speak to someone whe speaks English more clearly.   A lot of the time was spent on having to have instructions repeated.    The gentlemen I spoke to were trying to be helpful but the first one did not seem too sure of how to solve the problem.  I was on the phone a total of about 45 min. I also would like to have your page printed in clearer print as it is faint that I sometimes cannot read it.  Thank you.,4
346272,10-MAR-12,09-MAR-12,Salwa,,fr,174.92.234.161,michel.jeangodin@sympatico.ca,15200360,000000123803688,3,4,,3
346273,10-MAR-12,09-MAR-12,Edgardo,,en,70.54.7.128,atlacey@sympatico.ca,15193158,000000123808125,5,5,"Nothing could have been done better, Edgardo did a great job!",5
346274,10-MAR-12,09-MAR-12,Radhika,,en,174.94.53.32,steve.lee@sympatico.ca,15203479,000000123812108,4,3,"The modem that I pay a monthly fee for was broken, but the only solution provided was to send me a new one in 2-3 business days,which would leave me without internet for an entire weekend.I feel this is an unexceptable resolution. If I have problems with my Rogers cable equipment , I can take to a Rogers store and exchange it for a working unit immediately. Bell should provide this level of service as well.",3
346275,10-MAR-12,09-MAR-12,Mohamed Ali,,fr,184.145.154.23,jean.ray@sympatico.ca,15197712,000000123807483,4,4,rien,4
346276,10-MAR-12,09-MAR-12,Michael,,en,70.51.206.7,jean-ernie@bell.net,15197688,000000123817501,4,4,nothing,5
346277,10-MAR-12,29-FEB-12,Hugo,,en,70.54.88.195,nicole.lajoie@bell.net,15095957,000000123607804,3,2,My router no longer functioned and I got the impression that it was considered my fault. ,3
346278,10-MAR-12,09-MAR-12,Andre,,en,64.228.138.247,jimcooper@sympatico.ca,15197896,000000123823173,5,4,"your rep was very good.fast mind for sure.
little hard to understand his dialec?
utherwise real knowledgable",5
346279,10-MAR-12,08-MAR-12,Harathi,,en,184.145.29.11,m.mills@sympatico.ca,15187040,000000123800917,5,5,Less routing for help!,5
346280,10-MAR-12,09-MAR-12,Saranya,,en,50.101.57.124,hawkeye_20_20@sympatico.ca,15196978,000000123809514,2,4,Saranya should have known that the Bell server was down which was the reason I was not receiving e-mails and it was not a question of my password. It would have saved 15 minutes of failed attempts to open my e-n\mail account.,4
346281,10-MAR-12,09-MAR-12,Sharon,,en,69.156.110.54,greg.richardson2@sympatico.ca,15196774,000000123820903,5,5,have the person on the telephone-long distance side do what we asked. The rep on the internet side looked after everything perfectly,4
346282,10-MAR-12,09-MAR-12,Mildred,,en,69.157.1.230,aefriesen@sympatico.ca,15192574,000000123813035,5,5,"It would have been great to get Mildred on the phone half an hour earlier before I had to go thru telephone gymnastics, you know press 1, 2 etc and answer many questions to a computer.",5
346283,10-MAR-12,09-MAR-12,Harjeeth,,en,76.64.215.60,hecklerj@sympatico.ca,15197038,000000123819462,5,5,,4
346284,10-MAR-12,09-MAR-12,Sukanya Mukherjee,,en,69.157.46.228,tosas@sympatico.ca,15204028,000000123803866,5,5,"  Maybe a the waiting piriodscould
 have been shorter.

                   A.S.",5
346285,10-MAR-12,09-MAR-12,Nouha,,fr,74.12.229.232,claude.godbout@bell.net,15194494,000000123805954,5,5,,5
346789,06-MAR-12,05-MAR-12,Sukumar,,en,67.70.76.168,jtomazin@sympatico.ca,15148394,000000123719542,1,1,Fixed my computer problems.......,2
346790,07-MAR-12,06-MAR-12,Nadia,,en,70.51.66.41,gagnong2@bell.net,15157974,000000123736559,2,4,I don't know why and it is not only with the last call but Bell is the only company that when a changement has to be done it takes at least an hour to resolve.  We are always put on hold and it takes a long time before the representant comes back with an answer.  Another issue on February 25 I changed my internet status from 2GB to 25GB.  On March 5 I get an email stating that my 2GB was 50% used.  I phoned and it took forever for the rep. to find the confirmation number in the system after I had given her the number.  On February 26 a technician arrived at my door to bring me the new receiver that was promised me for my Bell TV.  The work order was all mixed up and he left without doing any changes.  Nobody had told me that the technician would have to climb on the roof to make the changes and of course I admit that it is dangerous to do it in winter but now I wonder how long I will have to wait before he can come back and I just dread the time I will have to spend on the phone again in order to reschedule another call.,2
346791,07-MAR-12,06-MAR-12,Djouaihia,,fr,184.148.250.118,rtulype@sympatico.ca,15164522,000000123750866,5,5,rien,5
346792,07-MAR-12,06-MAR-12,Chaabane,,fr,70.53.191.62,celsolinda@sympatico.ca,15155540,000000123745840,5,5,Super bon service...merci,5
346793,07-MAR-12,24-FEB-12,Syed,,en,76.70.44.209,ldegr@sympatico.ca,15039172,000000123515640,5,5,"I am late completing the survey.I have answered the above questions as if I had responded on Feb 25/12. I was very pleased with Syed's service. He was polite, listened to my problem(so that I did not have to repeat myself), understanding & patient. Unfortunately, I realized a few days later that there was still something wrong with my email, resulting in another call to Bell on March 4th, when I had the time to call back. I did receive the new modem, thank you. I was told that the speed would greatly improve with the new modem. I have not noticed a difference. My telephone number is 905-839-6910.",4
346794,07-MAR-12,06-MAR-12,Hanen,,fr,184.145.212.216,ssylvain007@sympatico.ca,15165306,000000123739234,3,4,"Cet appel effectué à 11:30 visait encore une fois à régler une autre de vos erreure.
Avec tous les problèmes et les heures passé en ligne avec vos représentant depuis 1½ mois je suis vraiment écoeuré et je compte bien magasiner un autre fournisseur pour mon téléphone et internet.
Encore hier j'qai passé 50 minutes en ligne pour finalement ne rien régler
Je ne sais pas ce quis e passe chez vous mais ça va vraiment mal 
J'ai maintenant hate de recevoir la facture afin de constater si tout ce qui concerne la facturation a été ajusté",1
346795,07-MAR-12,06-MAR-12,Nizar,,fr,69.159.120.154,jocelyne_54@sympatico.ca,15159726,000000123741782,5,4,,5
346796,07-MAR-12,01-MAR-12,Dawood,,en,67.68.60.110,lynng@sympatico.ca,15107870,000000123637326,5,5,,5
346797,07-MAR-12,06-MAR-12,Youssef,,fr,174.91.242.57,jyb3482@bell.net,15160078,000000123759999,1,1,"le technicien n'a pas été droit au but .cela a necessité beaucoup de temps pour rien.
merci",3
346798,07-MAR-12,06-MAR-12,Claude,,fr,70.29.254.190,marc.steben@sympatico.ca,15161466,000000123741388,1,4,"personne ne m'a répondu pour quoi ce bloquage s'est produit donc je vais transférer mon courrier électronique de compagnie, vous ne répondez même pas aux critiques de vos clients de plus de 30 ans...",1
346799,07-MAR-12,20-FEB-12,Pat,,en,65.93.84.183,marielong@sympatico.ca,14988558,000000123398122,3,3,give representatives experience working on actual Mac computers rather than just looking at the screen image.,4
346800,07-MAR-12,06-MAR-12,Ivan,,en,70.51.254.129,mmostow@sympatico.ca,15162388,000000123740180,4,4,,4
346801,07-MAR-12,04-MAR-12,Asma,,en,65.95.106.68,tueson_dunstan@sympatico.ca,15143284,000000123698763,5,5,Nothing really... person on the phone was knowlegable and thorough,3
346802,08-MAR-12,06-MAR-12,Robert,,en,74.14.160.180,guyandkathyproulx@sympatico.ca,15158464,000000123753495,4,5,,4
346803,08-MAR-12,07-MAR-12,Danielle,,en,184.146.159.193,rjg.herbie@sympatico.ca,15177498,000000123779125,3,4,"I had a difficult time understanding the representative. I had to keep asking for him to repeat himself. And, although he reversed a charge, I still don't understand Bell's rationale as to why the charge suddenly appeared on  my bill.  ",3
346804,08-MAR-12,07-MAR-12,Amine,,fr,74.15.138.74,prbm@sympatico.ca,15177042,000000123778639,5,4,,5
346805,08-MAR-12,07-MAR-12,Florence,,en,70.31.181.181,wandah2@sympatico.ca,15179778,000000123768974,2,1,"The agent was polite but did not answer questions. Why were customers not advised of the one time fee of 49.95 -she said she was sorry but offered no explanations as to why Bell did not advise. She said there were no other complaints-I informed her I just received my bill as others did, so that would be why there were no other inquiries yet.",4
346806,08-MAR-12,07-MAR-12,Mohamed,,fr,70.30.177.21,dabea@bell.net,15169554,000000123767668,5,,,5
346807,08-MAR-12,07-MAR-12,Hakim,,fr,70.29.252.23,annie.poitras@sympatico.ca,15167836,000000123780528,5,4,Tout est bien,5
346808,08-MAR-12,25-FEB-12,Med Wassim,,en,174.89.71.114,benvali@sympatico.ca,15046668,000000123531111,5,4,,4
346809,08-MAR-12,07-MAR-12,Melvin,,en,70.54.90.226,eleanordupont@bell.net,15170624,000000123769317,4,3,,4
346810,08-MAR-12,06-MAR-12,Fourat,,fr,69.159.94.34,charlesferrari220@bell.net,15155620,000000123749057,5,5,Rien. Il a été très cordial avec moi. Gentil. Le problème chez Bell n'est pas le service à la clientèle ou technique. J'ai toujours été satisfait de ce côté. C'est le département de la facturation qui me fait suer.,5
346811,08-MAR-12,06-MAR-12,Alisia,,en,70.53.224.151,michael.daigle@sympatico.ca,15162166,000000123752646,5,5,,4
346812,08-MAR-12,07-MAR-12,David,,en,70.27.69.19,r.swann@sympatico.ca,15177114,000000123781079,5,5,nothing,5
346813,08-MAR-12,07-MAR-12,Ramzi,,fr,67.70.24.190,danslesbrasdemorphee@sympatico.ca,15169650,000000123772345,5,5,Ce jeune homme a répondu à toutes mes questions avec beaucoup de gentillesse... ,5
346814,08-MAR-12,07-MAR-12,Meriem,,fr,70.29.158.107,ebustamante@bell.net,15170528,000000123761545,1,1,Après avoir passe 30 minutes ou plus au téléphone pour faire la demande d'un technicien pour régler un problème de statique dans la ligne.  Et l'Internet qui coupe. Je suis reste toute l'apres midi et le restant de la journée à attendre le technicien.  Il n'a pas appeller et il ne c'est jamais présenté à la maison.  Le conseiller au téléphone m'avait confirmé le rendez-vous et m'avait suggère de l'attendre toute l'apres-midi à la maison.,1
346815,07-MAR-12,06-MAR-12,Haythem,,fr,70.31.226.88,dgagnon@bell.net,15156748,000000123757670,5,5,"De ne pas à avoir a changer de département pour les services, téléphonie, internet ou télévision et aurais aimer un crédit pour le premier mois de télévision du fais que je passe de Shaw Direct a Bell télé. ",5
346816,07-MAR-12,23-FEB-12,Michael,,en,70.26.27.235,pat.dia@sympatico.ca,15027946,000000123472834,5,4,I am perfectly satisfied,5
347317,06-MAR-12,05-MAR-12,Luis,,en,65.95.111.187,bobhouston@sympatico.ca,15144784,000000123725252,5,5,hire a canadian,2
347318,06-MAR-12,05-MAR-12,Greg,,en,70.31.58.115,jkaune@sympatico.ca,15148108,000000123712489,3,3,"It was a specific question relating to iOS devices using wireless sync with iTunes: ""Does this use up any of my monthly bandwidth allocation?""  I didn't get a satisfactory answer - Greg seemed ""pretty sure,"" but didn't express confidence in knowing the answer completely.",3
347319,06-MAR-12,05-MAR-12,Patrick,,fr,174.89.99.30,bruno.beliveau@sympatico.ca,15144910,000000123718875,4,3,Améliorer le comportement de votre serveur de courriel pour ne pas modifier les adresses de retour des courriels envoyés sans en avertir les utilisateurs.,4
347320,06-MAR-12,05-MAR-12,Estephania,,en,24.235.194.20,cferguson3@bell.net,15145240,000000123723519,1,1,third call..promised will call you right away with an appointment to fix the internet...no call ever came...we called four times in one day and finally got an appointment...after only one week with bell went a day and half with no internet service!!!  Took four calls to get fixed!!!!,1
347321,07-MAR-12,04-MAR-12,Basker,,en,69.158.71.124,chhowse@sympatico.ca,15137220,000000123697950,4,4,,4
347322,07-MAR-12,06-MAR-12,Ahmed,,fr,65.92.159.198,punktal@sympatico.ca,15163668,000000123751536,2,1,,3
347323,07-MAR-12,06-MAR-12,Preethi,,en,70.31.48.213,colin.arnold@sympatico.ca,15155994,000000123753839,1,1,solve the problem,2
347324,07-MAR-12,06-MAR-12,Annie,,fr,70.24.172.126,yferrand@sympatico.ca,15166718,000000123743559,4,4,L'attente au téléphone est déraisonnablement longue.,4
347325,07-MAR-12,03-MAR-12,Zahid Ahmed,,en,174.93.83.182,don.huxtable1@sympatico.ca,15128334,000000123688330,5,5,,5
347326,07-MAR-12,05-MAR-12,Sonia,,fr,69.157.137.181,gilles-marie@sympatico.ca,15147046,000000123712072,3,2,"Changer mon modem car il est très lent au départ et aussi quand je le sors d'une mise en veille.  Pas adapté ce ""VIEUX"" modem à la technologie de Windows 7",4
347327,07-MAR-12,06-MAR-12,Tejaswvi,,en,69.159.86.85,mikejoan@sympatico.ca,15162268,000000123747267,4,4,,4
347328,07-MAR-12,05-MAR-12,Brendan,,en,70.49.148.90,val.h@bell.net,15152870,000000123710482,1,1,Fix the intrnet,
347329,07-MAR-12,04-MAR-12,Prem,,en,69.159.68.173,cor.con@sympatico.ca,15137370,000000123701752,5,5,Make it easier to get to the help/topic required,4
347330,07-MAR-12,06-MAR-12,Oliver,,en,174.91.49.92,courthampd@sympatico.ca,15156058,000000123737932,5,5,It was very good service. Issue resolved in about one half hour.,5
347331,07-MAR-12,06-MAR-12,Mohammed,,en,174.91.111.19,blburns7@sympatico.ca,15154890,000000123753479,5,5,"I was thoroughly pleased with my experience.  In fact, everytime I need assistance all operators are kind, efficient and extreemely knowledgeable.",5
347332,07-MAR-12,06-MAR-12,Med Hosni,,fr,67.71.77.24,bienstl@bell.net,15154810,000000123738592,5,5,,5
347333,07-MAR-12,06-MAR-12,Brenda,,en,70.54.142.226,rcs2@bell.net,15163910,000000123757034,4,4,,4
347334,07-MAR-12,03-MAR-12,Abderrahmen,,fr,174.91.251.103,gilles_carrier@sympatico.ca,15129190,000000123688566,5,5,,4
347335,07-MAR-12,06-MAR-12,Abdul,,en,74.14.93.222,rcmckinnon@sympatico.ca,15163904,000000123759222,5,4,"Abdul: Referred me to someone in the
field with my computer problem.
RCM ",5
347336,07-MAR-12,06-MAR-12,Jason,,en,74.12.251.154,donnyandgail@sympatico.ca,15157000,000000123742395,4,3,The length of time I was on hold is far from acceptable. ,3
347337,08-MAR-12,04-MAR-12,Hssen,,fr,174.92.173.209,brazz9@sympatico.ca,15136770,000000123706913,1,1,"ENVOYER UN TECHNICIEN PLUTÔT QUE DE ME FAIRE PARVENIR LA MAUVAISE PIECE CE QUI A RETARDER D'UN AUTRE JOUR LA RECEPTION DE LA BONNE PIECE QUAND TU ES EN AFFAIRE ET POUR DONNER UN BON SERVICE A TES CLIENTS TON OUTIL DE TRAVAIL EST INTERNET ET QUE VOTRE SOUTIENS TECHNIQUE VOUS DIS QU'IL NE PEUT PAS PAS ENVOYER UN TECHNICIEN CAR AYANT IDENTIFIER A DISTANCE LE PROBLÈME LES DIRECTIVES NE LUI PERMETTE PAS DE DONNER
UNE QUALITÉ DE SERVICE MÊME SI JE LUI DISAIS QUE INTERNET C'ÉTAIT MON OUTIL DE TRAVAIL CAR JE FAIS DE TRANSMISSION ELECTRONIQUE DE DONNÉES POUR LES RAPPORTS D'IMPÔT IL FALLAIT QUE J'ATTENDE LA PIECE PAR LE TRANSPORT ET COMBLE DE MALHEUR C'EST LA MAUVAISE PIECE QUE VOUS RECEVEZ ET DEVEZ ATTENDRE UNE PROCHAINE LIVRAISON EN PASSANT DITE DONC À VOTRE TRANSPORTEUR DE SONNER QUAND IL LAISSE LE PAQUET DANS LA BOITE À LETTRE C'EST MON CLIENT QUI M'A DIT QUE J'AVAIS UN PAQUET DANS LA BOITE ... PAS FORT COMME SERVICE.
DITES MOI OU JE DOIS APPELER POUR AVOIR UN RABAIS SUR MA FACTURE J'AI ÉTÉ 4 JOURS SANS SERVICE ET JE DEMANDE UN RABAIS POUR 10 JOUS POUR INCONVÉNIENTS 
ET PERTE DE SOMMEIL. J'AI DU UTILISER L'ORDINATEUR DE MON VOISIN YVAN QUI EST SERVIT PAR VIDEOTRON, IL M'A DEMANDÉ QUAND LE TECHNICIEN VA VENIR ET JE LUI AI RÉPONDU QUE J'ATTENDAIS LA PIECE PAR LE TRANSPORTEUR IL ME CROYAIT PAS IL M'A DIT MONSIEUR BRAZEAU VOUS ME FAITES MARCHER C'EST PAS POSSIBLE J'AI DIS C'EST COMME ÇA AVEC BELL.
FIN DE L'ÉPISODE",1
347338,08-MAR-12,07-MAR-12,Irving,,en,74.198.9.85,vida.stripinis@sympatico.ca,15179634,000000123762595,3,1,internet still not working.  I am having to use my rogers rocket stick.  Service tech coming out again tomorrow morning.,3
347339,08-MAR-12,07-MAR-12,Temsu,,en,184.146.80.231,elden.faulkner@bell.net,15170620,000000123763730,5,5,,
347340,08-MAR-12,07-MAR-12,Pau,,en,70.31.114.199,jean.wilcox@sympatico.ca,15172666,000000123762865,3,3,I increased my internet usasge and he was to send a e-mail verify the purchase. not received !!!!!,3
347341,08-MAR-12,06-MAR-12,Nayeem,,en,74.15.30.50,shulley6@sympatico.ca,15165044,000000123748149,3,3,,4
347342,08-MAR-12,13-FEB-12,Evangeline,,en,174.95.20.118,edi.hollander@sympatico.ca,14904702,000000123242676,5,5,,4
347343,08-MAR-12,07-MAR-12,Andrew,,en,74.15.241.191,canny2@sympatico.ca,15168798,000000123766596,2,3,,2
347344,08-MAR-12,07-MAR-12,Mario,,en,70.52.177.186,w.kim@sympatico.ca,15179744,000000123773776,5,5,"The technician took fixing right away.
And he answered all of my questions.
Good job. I feel bell has progressed
the system much. but your monthly charge
is expensive for other provider and lots of options might be offered.",4
347345,08-MAR-12,21-FEB-12,Oscar,,en,65.92.234.89,oceanretreat@sympatico.ca,15003594,000000123419981,4,2,">tech in S. America was great
>problem caused by (idiots) Bell in Canada
>Bell updated my sign inbox to Mess.LIVE
>without my permission..my password would not work..BELL put a block on my service..Ido NOT own a cell phone you have no business denying me service because I do not own one...e mailing me passwords when you have blocked my sign in means that I can not access my inbox and read them (dummy). TECH SERVICE SHOULD BE IN CANADA..It took 4 days to remove block and different areas  eg deletes seem to be still blocked.   Bell has caused me to lose business due to poor connection and service!!!!!!.",1
347346,07-MAR-12,05-MAR-12,Seifeddine,,fr,76.69.175.24,loic.genest2@sympatico.ca,15149146,000000123718354,5,5,,5
347347,07-MAR-12,06-MAR-12,Mike,,fr,184.144.244.110,berniermelanie@sympatico.ca,15154740,000000123743924,1,4,27 minutes de discussion pour renverser 16$ de frais injustifiés.  Je crois que c'est facile de s'améliorer.,1
347782,08-MAR-12,06-MAR-12,Sukumar,,en,74.14.0.32,cdbraz@sympatico.ca,15155496,000000123751128,4,3,,4
347783,08-MAR-12,07-MAR-12,Nabil,,fr,70.24.222.186,nfkassem@sympatico.ca,15176188,000000123782668,5,5,rien c'etait parfait ,5
347784,08-MAR-12,07-MAR-12,Jude,,en,184.151.63.196,bernstgermain@sympatico.ca,15168272,000000123768221,2,1,Iam not sure if this is the one that hung up on me...i rrally,2
347785,08-MAR-12,07-MAR-12,Asra,,en,76.69.54.149,ian.adams@sympatico.ca,15172152,000000123776075,5,5,Nothing on this call,5
347786,08-MAR-12,07-MAR-12,Henry,,en,76.67.36.207,eliseo5@sympatico.ca,15170640,000000123777924,5,4,,5
347787,08-MAR-12,07-MAR-12,Sean,,en,76.67.36.207,eliseo5@sympatico.ca,15170642,000000123780125,4,4,,5
347788,08-MAR-12,07-MAR-12,Gopi,,en,76.67.36.207,eliseo5@sympatico.ca,15170644,000000123780238,5,5,,5
347789,08-MAR-12,28-FEB-12,Diedra,,en,66.252.145.252,Sandralynn@bell.net,15073364,000000123582001,2,2,"Back up your contracts.  When I signed up for 3 services (phone, internet and tv) I was told it would cost me $120 a month.  It is costing me over $150 per month.  Why?",
347790,08-MAR-12,07-MAR-12,David,,fr,50.100.123.238,lmatus@sympatico.ca,15174452,000000123777903,4,4,"Toutes mes excuses, j'ai cru avoir parlé à une dame. Dessolé David.",4
347791,08-MAR-12,07-MAR-12,Evan,,en,70.27.142.167,lean2@bell.net,15174170,000000123772472,4,2,SHOULD HAVE MORE RESPONSIBILITY TO CORRECT ERRORS THAT APPEAR ON THE BILL AS MY COMPLAINT WAS THAT I WAS BEING CHARGED FOR INTERNET TIME UNJUSTLY.,3
347792,08-MAR-12,06-MAR-12,Shyam,,en,76.65.7.235,jolesen1@bell.net,15159822,000000123746458,5,5,You did everything right.  I am absolutely satisfied with the service you provided.  You nailed the problem and provided a solution as fast as you could.,5
347793,08-MAR-12,06-MAR-12,Casey,,en,76.71.53.169,yvonne1965@sympatico.ca,15166815,000000123742025,5,5,I wish thst I had made the call much sooner or that BELL would have recognized my loyalty and contacted me with savings rather than soliciting other unnecessary services.,5
347794,08-MAR-12,07-MAR-12,Kumar,,en,174.92.70.68,b.r.barazzuol@sympatico.ca,15168052,000000123779292,5,5,"very knowledgeable and very polite, ",3
347795,08-MAR-12,07-MAR-12,David,,en,69.157.57.161,pat.pearson@sympatico.ca,15176594,000000123769805,2,1,i believe you know the answer to that without my telling you,1
347796,08-MAR-12,06-MAR-12,Dhanasekar,,en,70.31.92.128,teria@sympatico.ca,15165784,000000123751714,5,5,Nothing technician was very polite and helpful took his time was not impatient when waiting for me and even called straight back when I was disconnected. He didn't disconnect until I had the internet working.,5
347797,08-MAR-12,07-MAR-12,Myriam,,fr,184.145.215.201,denis.girouard@bell.net,15169944,000000123785326,5,2,Ligne internet sous surveillance pour 24 hrs,4
347798,09-MAR-12,07-MAR-12,Afef,,fr,74.12.160.56,lotfi_dahdah@sympatico.ca,15174536,000000123760598,3,3,,3
347799,09-MAR-12,09-MAR-12,Asir raja,,en,65.92.190.121,xzuosie@sympatico.ca,15191914,000000123801929,5,5,,3
347800,09-MAR-12,08-MAR-12,Vaishnavy,,en,174.88.132.85,babiva@sympatico.ca,15181212,000000123782769,5,5,,5
347801,09-MAR-12,08-MAR-12,Sowmya,,en,70.26.7.75,p.r.drouillard@bell.net,15188622,000000123799304,5,5,,5
347802,09-MAR-12,08-MAR-12,Armando,,en,76.70.69.226,peter.miller3@sympatico.ca,15188898,000000123782733,5,5,I was totaly not satisfied with my subsequent call to Bell Mobility. The representative as pleasant but I feek I am still paying too much compared to compeditors rates and will likely switch ASAP ,5
347803,09-MAR-12,08-MAR-12,Abdel basset,,fr,76.67.160.82,julescournoyer@bell.net,15185778,000000123801330,4,2,je ne sais pas,2
347804,09-MAR-12,08-MAR-12,Ivette,,en,70.49.177.175,mice-tro@sympatico.ca,15187726,000000123784182,5,5,"In this case - nothing. Good job! Rep personally, at the moment, wasn't able to correct the problem but sent request to another dept and problem was resolved shortly thereafter.Fast service - thanks!!!",5
347805,09-MAR-12,08-MAR-12,Karen,,en,64.231.7.118,scout1@sympatico.ca,15190236,000000123781852,5,5,works well,5
347806,06-MAR-12,03-MAR-12,Salvador,,en,174.94.23.62,gdcw@sympatico.ca,15129074,000000123694042,3,3,We understood the correction for our Internet Service would be corrected by Sunday Morning.  It was not.  We made several more calls to your office and eventually they sent a technician who came out on Monday afternoon and we had our internet restored by Tuesday morning.  You have so many people give different ideas each time we called and nothing worked.  Your technitian told us it was your problem not ours and it was eventually repaired. Some of your people we could not understand -  ,4
347807,06-MAR-12,05-MAR-12,Luis,,en,184.147.8.235,butlercamp@bell.net,15144950,000000123721546,2,3,One of your care representives told me that someone would be coming between 8:00am and 12 noon on March 6th and no one showed up at around 2:30pm I called and talked to someone that put me on hold and then you might as well say he couldnt help me so I told him thanks for nothing something on that line and hung up the phone. About 1hr later I recieved a bell call from a Chris and she said there would be someone here by the end of the day and there was. So koodoos to Chris who ever you my be also the tech was great too that came here.:),3
347808,06-MAR-12,02-MAR-12,Ayesha,,en,63.250.127.244,k.nicholas.haddad@sympatico.ca,15119624,000000123668070,5,5,,5
347809,06-MAR-12,04-MAR-12,Afef,,fr,65.94.210.86,martialc@sympatico.ca,15140726,000000123696126,4,4,,5
347810,06-MAR-12,04-MAR-12,Mehdi,,fr,65.94.210.86,martialc@sympatico.ca,15140728,000000123706004,4,5,,5
347811,06-MAR-12,05-MAR-12,Denis,,en,65.92.144.142,smorgan@bell.net,15152178,000000123716181,2,,did the billing proper the first time plus needed to have the installer come back to get new pvr and make sure system worked also should be compensated for the major hassel of calling you numerus times to finally get any some results and the prospect of having to do it all again at the next billing date,
347812,06-MAR-12,29-FEB-12,Andrea,,en,174.91.74.247,c.carter.mo@sympatico.ca,15088446,000000123624650,5,5,I can't think of anything,5
347813,06-MAR-12,04-MAR-12,Anusha,,en,64.231.46.153,rene907@sympatico.ca,15141982,000000123703746,4,4,,5
347814,06-MAR-12,05-MAR-12,Dinesh,,en,70.31.82.153,whughes3@bell.net,15153066,000000123714924,3,4,he semed to have trouble finding thee right page to correct the problem.after 1.45 hrs. he got it corrected.,4
347815,06-MAR-12,04-MAR-12,Luis,,en,69.157.227.228,emetcalfe@bell.net,15138128,000000123700500,5,4,I received a new modem but did not know how to set it up.  My son came and did it for me.  I can use my computer but did not understand the directions on setting up the new modem.,5
347816,06-MAR-12,05-MAR-12,Jude,,en,76.66.205.197,dschulze@sympatico.ca,15146228,000000123718397,4,4,"My order for a new modem had disappeared, and so I never received it. If my order had not gotten lost, I never would have had to make this call.",4
347817,06-MAR-12,05-MAR-12,Med Amine,,fr,184.144.193.105,mariejoseeaudet@sympatico.ca,15149612,000000123713618,3,3,Èetre plus rapide.... cela a été long pour me transférer,3
346286,10-MAR-12,08-MAR-12,Gloria,,en,76.64.224.76,tamtam77@sympatico.ca,15191043,000000123781448,4,4,Not blocked my email in the first place.  Doing a favour for a local club and helping them out with some fundraising and I get my email blocked.  I didn't send that many emails and I did the same thing last year with no trouble.,2
346287,10-MAR-12,09-MAR-12,Wayne,,en,70.50.29.170,dlchislett@sympatico.ca,15195382,000000123804718,5,5,,5
346288,11-MAR-12,10-MAR-12,Murali,,en,67.70.154.135,bhughes76@sympatico.ca,15205806,000000123837581,4,5,transfer over to a tech earlier,5
346289,11-MAR-12,10-MAR-12,Mohamed Hedi,,fr,174.89.91.32,monique19@bell.net,15211050,000000123839479,4,5,rien puisque le service à été très satisfaisant,4
346290,11-MAR-12,10-MAR-12,Reina,,en,70.49.146.104,austin.armstrong@sympatico.ca,15205564,000000123836363,5,4,,4
346291,11-MAR-12,10-MAR-12,Ali,,en,174.91.45.78,hirschsimon@sympatico.ca,15208470,000000123838414,4,4,,4
346292,11-MAR-12,10-MAR-12,Maria,,en,70.52.227.128,cstayter@sympatico.ca,15206684,000000123826026,5,5,attempt to cut down the wait time to get a Representative,4
346293,11-MAR-12,10-MAR-12,Orlando,,en,65.92.109.157,danbanx@sympatico.ca,15206776,000000123835428,5,5,,4
346294,11-MAR-12,09-MAR-12,Eddy,,en,64.228.145.184,saunders543@sympatico.ca,15202854,000000123821336,5,4,,4
346295,11-MAR-12,10-MAR-12,Lor,,en,70.26.24.222,ccwilliams@sympatico.ca,15206322,000000123826894,5,5,nothing,5
346296,11-MAR-12,10-MAR-12,Brahim,,fr,174.88.244.73,marc.desaulniers@bell.net,15210358,000000123833763,5,5,"Très stisfait du service de l'agent Ibrahim en Ténusie. Courtoie, très bonne connaissance des logiciels.",5
346297,11-MAR-12,10-MAR-12,Badreddine,,fr,69.157.88.112,nickych@sympatico.ca,15211244,000000123839968,3,1,"Je crois que le conseiller n'y est pour rien, il suit seulement les instructions.Mon problème était que je n'avais plus internet et pourtant je n'avais jamais eu ce problème auparavant.Avec tout les changements que vous apportez au niveau fibre optique, je crois que c'est un moyen de pression que vous faites aux clients afin que l'on change de service avec coûts reliés. Je tiens à vous dire que si ça se reproduit à nouveau, c'est certain que je changerai de compagnie. Je suis satisfaite présentement avec ce que j'ai et si je veux changer pour la fibre optique, je m'informerai et je déciderai moi-même de faire le changement.Le conseiller a dit lui-même que Bell doit se renouveller s'ils veulent garder sa clientèle. Ce n'est pas en coupant un service (en ce cas-ci internet)que vous allez garder votre clientèle.J'avais demandé pourquoi que je n'avais plus internet, on ne m'a jamais donné la raison.C'est drôle ce matin, tout fonctionne bien et avant-hier aussi et les autres journées avant aussi, pourquoi tout d'un coup, internet ne fonctionne plus.... répondez-moi!",2
346298,11-MAR-12,10-MAR-12,Jenette,,en,65.92.235.13,bmlithwick@sympatico.ca,15205902,000000123831915,4,5,"I should not have charged the excessive modem fee in the first place, making my call unnecessary.  I feel it was a money graab from Bell.  I appreciate receiving the one-time fee back but if anythng like this happens again,I will be switching to Rogers in a flash.",2
346299,11-MAR-12,09-MAR-12,Luis,,en,65.92.199.116,dafraserwl@bell.net,15194812,000000123808149,5,5,nothing,5
346300,11-MAR-12,10-MAR-12,Jamila,,fr,69.157.88.112,nickych@sympatico.ca,15211246,000000123828731,2,1,"Ce premier appel consistait à demander pourquoi je n'avais plus la connexion internet. La conseillère, après un moment d'attente, me répond que c'est généralisé dans le secteur de Québec et que ça se règlera dans les heures qui suivent. J'avais vérifié le modem et le router et tout fonctionnait bien. J'ai même vérifié auprès de mes parents qui demeurent dans la ville voisine, et eux, avait toujours la connexion internet. Après quelques heures sans internet, j'ai fait un 2ème appel.",2
346301,11-MAR-12,10-MAR-12,Syed,,en,76.64.150.14,lerascanindo@sympatico.ca,15209908,000000123826158,4,4,"nothing I can think of.
have been satisfied with your services.",5
346302,11-MAR-12,10-MAR-12,Ameer,,en,71.3.151.124,willmark@bell.net,15213920,000000123840506,5,5,"Nothing it was all good

Ameer is great, was more than helpfull.

Thank you  Thank you  Ameer.",5
346303,11-MAR-12,10-MAR-12,Gustavo,,en,69.159.108.61,mark.weatherley@sympatico.ca,15210504,000000123830159,5,5,Your telephone agent could have spoken English. ,5
346304,11-MAR-12,08-MAR-12,Ever,,en,65.92.206.127,rayeve@bell.net,15189306,000000123781735,5,3,the solar storm was supposed to mess up computers  your rep was very helpful in trying to fix the problem,5
346305,11-MAR-12,28-FEB-12,Ali,,en,74.14.26.203,tggreensides@sympatico.ca,15085692,000000123582581,3,3,Listened to my side of the issue and reasoned it through,2
346306,11-MAR-12,10-MAR-12,Wayne,,en,70.48.217.148,jroseborough70@bell.net,15209333,000000123826092,5,5, none,4
346307,11-MAR-12,10-MAR-12,Salvador,,en,64.231.214.132,heather.safran@sympatico.ca,15208402,000000123826194,5,5,"One of the problems I have been having is that about every 5 days my e-mails become duplicated, so I won't know if that problem has been fixed until a certain time has passed.  I want to stress that the customer care representatiove was excellent.",5
346308,11-MAR-12,10-MAR-12,Susy,,en,174.89.162.85,shanefisher@sympatico.ca,15212838,000000123826863,5,4,,4
346309,11-MAR-12,10-MAR-12,Jude,,en,65.95.196.3,Jhodnett1@bell.net,15204942,000000123838521,5,5, was very inpressed with the service given to me from Jude #866172,5
346310,11-MAR-12,10-MAR-12,Abir,,fr,184.144.196.5,sylvainchristine@sympatico.ca,15213310,000000123829271,4,4,,4
346311,11-MAR-12,10-MAR-12,Wajdi,,fr,174.92.174.191,hdube1@sympatico.ca,15208394,000000123839558,5,5,,5
346312,11-MAR-12,09-MAR-12,Sudheer,,en,65.95.168.12,mopo85@sympatico.ca,15200682,000000123802657,5,4,nOT MUCH ELSE,4
346313,11-MAR-12,10-MAR-12,Ridha,,fr,70.53.195.11,rbouvier@sympatico.ca,15212092,000000123834642,2,2,"des explications plus claires et plus lentes sur :
Les conséquences de compresser les messages.

Comment avoir accès à Hotmail pour retrouver les mesages de mes 3 boîtes.
Je n'y arrive pas.",4
346314,11-MAR-12,11-MAR-12,Hassen,,fr,70.26.210.69,gstemarie@sympatico.ca,15208240,000000123841515,4,4,,5
346315,11-MAR-12,10-MAR-12,Oscar,,en,76.69.33.192,renzetti@sympatico.ca,15212176,000000123829784,4,4,,5
346316,11-MAR-12,10-MAR-12,David,,en,70.29.123.63,fandrleggo@sympatico.ca,15196020,000000123825071,5,5,"Iwas completly satisfied.
Thank you.
Fred Leggo",5
346317,11-MAR-12,10-MAR-12,Hemavathi,,en,70.26.44.124,hunt775@sympatico.ca,15208530,000000123829072,4,5,,4
346318,11-MAR-12,09-MAR-12,Leslie,,en,174.88.17.176,tim.ley@sympatico.ca,15203922,000000123808360,5,4,,4
346319,07-MAR-12,06-MAR-12,Neha,,en,64.231.198.78,noushin@bell.net,15162886,000000123742981,5,5,,5
346320,07-MAR-12,04-MAR-12,Nice,,en,24.52.226.38,chris.mcdowell@bell.net,15137234,000000123698769,1,1,,1
346321,07-MAR-12,04-MAR-12,Will,,en,24.52.226.38,chris.mcdowell@bell.net,15137236,000000123698291,1,1,,1
346322,07-MAR-12,06-MAR-12,Denys,,en,184.145.9.221,geosal@sympatico.ca,15158127,000000123755151,5,4,would like to see internet bandwidth usage report broken down in detail.,4
346817,07-MAR-12,06-MAR-12,Juan,,en,184.146.171.237,bryans@sympatico.ca,15155158,000000123752355,5,5,"Nothing, the technician was very thorough. He took the time to explain where the problem was and what needed to be done to resolve it . He was actually early for appointment and was in and out before I new it. He even stayed to ensure it was working properly
",5
346818,08-MAR-12,07-MAR-12,Kayla,,en,65.92.145.147,kldaley@sympatico.ca,15173888,000000123776775,1,1,"Second call that was either hung up on by rep or connection lost - poor performance for a communications company - if connection is lost, rep should call customer back - they had the number",1
346819,08-MAR-12,07-MAR-12,Danielle,,en,70.29.30.53,renzo.pella@sympatico.ca,15177340,000000123780967,4,4,,4
346820,09-MAR-12,07-MAR-12,Christine,,en,70.53.56.63,marjorieoke@sympatico.ca,15175154,000000123764874,4,4,"I just need to see my next bill to be sure that my bundling discount for my home phone got reinstated & got added for my cell phone.
My internet billing issue was completely resolved.",5
346821,09-MAR-12,08-MAR-12,Merly,,en,69.157.51.61,danlynq@sympatico.ca,15182588,000000123801300,3,4,Fed up with talking to a person in India or any other country other than Canada and trying to decipher what that person is saying.  One constantly has to ask the person to reapeat what they are saying.  When are you going to have a help site where the person speaks fluent English???? ,
346822,09-MAR-12,08-MAR-12,Abir,,fr,74.15.201.2,guithe@sympatico.ca,15184350,000000123782490,5,5,,5
346823,09-MAR-12,08-MAR-12,Mike,,fr,76.67.146.129,j.carbonneau@sympatico.ca,15184802,000000123787558,5,2,"Revenir à ce que j'avais en janvier 2012, à savoir: Internet essentiel plus, vitesse de 2,7 Mbs et 20 Go d'utilisation internet.",4
346824,09-MAR-12,08-MAR-12,Nizar,,fr,67.68.146.102,theresemadore@bell.net,15191210,000000123785527,4,4,,4
346825,09-MAR-12,06-MAR-12,Jeff,,en,174.89.255.22,mnote@bell.net,15162392,000000123740258,4,4,"I was very satisfied and can't think of anything that would have to improved.
Many thanks to Jeff for the support",5
346826,09-MAR-12,08-MAR-12,Juliio,,en,69.157.158.247,georgette.chebib@bell.net,15184008,000000123787644,4,4,,5
346827,09-MAR-12,07-MAR-12,Vikram Aditya,,en,174.93.120.248,rbw9022@sympatico.ca,15177242,000000123785833,5,5,"nothing! thank you and thank you vikram 276703 for taking my stress situation and making it  simple. 
rbw9022@sympatico.ca",5
346828,09-MAR-12,08-MAR-12,Mouna,,fr,64.228.77.90,sbchef@sympatico.ca,15190162,000000123782262,5,5,rien la dame qui m'a répondu était d'une gentillesse exemplaire,5
346829,10-MAR-12,09-MAR-12,Abbey,,en,207.164.79.71,kevin.button@sympatico.ca,15198564,000000123804346,5,4,Previous customer service rep didn't activate my data upgrade. This rep fixed my problem. If I wasn't checking my account I would've been charged extra for no reason. ,4
346830,10-MAR-12,09-MAR-12,Jason,,en,66.207.113.1,ryebrown@sympatico.ca,15202646,000000123809604,5,5,"I have been with Bell for a very, very long time and this is just the 2nd time that somebody had ask for a check up with my internet high speed and had been very slow all the time. Thanks.",5
346831,10-MAR-12,09-MAR-12,Nadine,,en,69.158.173.135,dirich6@sympatico.ca,15195328,000000123812597,1,2,"After about 10 minutes with a technician I was told to wait on hold while she got further information.
I waited for 45 MINUTES before finally hanging up and calling back.
EXTREMELY disappointed in the service.",1
346832,10-MAR-12,09-MAR-12,Roy,,en,70.55.51.248,mhall0611@sympatico.ca,15200290,000000123805433,3,4,I called to have the extra speed  taken off my bill as my computer is old. My service was slow and had thought that would help.As it didn't I don't want to pay any extras.  If he has done that then that's great. He did what I asked for. ( He did try to help me though ) ,4
346833,10-MAR-12,09-MAR-12,Henry,,en,70.54.91.172,dnicolaou@sympatico.ca,15195428,000000123811071,5,5,,5
346834,10-MAR-12,09-MAR-12,Rohit,,en,174.91.34.159,tmclay@sympatico.ca,15203954,000000123815758,2,2,Not promise to call me back and then not call me back.,2
346835,10-MAR-12,09-MAR-12,Hector,,en,64.229.168.249,jp1683@bell.net,15198233,000000123808504,5,5,,4
346836,10-MAR-12,07-MAR-12,Anne,,fr,74.15.150.18,diane.pero@sympatico.ca,15170066,000000123771662,5,4,,4
346837,10-MAR-12,07-MAR-12,Kevin,,en,70.31.59.124,cmgroom@bell.net,15169314,000000123765674,4,4,Lorrey was very patient and helpful he resolved the problems efficiently. ,4
346838,10-MAR-12,09-MAR-12,Klai,,fr,64.229.130.197,Jcst@bell.net,15192276,000000123822853,4,4,,4
346839,10-MAR-12,09-MAR-12,Radhika,,en,74.14.181.116,harle@sympatico.ca,15196952,000000123820621,1,1,Bad connection and static interference. I could not hear or follow instructions.  The problem was not understood by technician.  The problem was eventually solved by a friend.,
346840,10-MAR-12,09-MAR-12,Keerthi,,en,70.50.60.128,zgacnik@bell.net,15204780,000000123810686,2,1,he promisse he will call back next day on march 10 and he never did.,3
346841,10-MAR-12,08-MAR-12,Aquiles,,en,184.147.194.44,wjmoving@sympatico.ca,15191834,000000123792608,2,1,fix the problem,1
346842,10-MAR-12,09-MAR-12,Edward,,en,70.48.241.221,vanman1@bell.net,15191538,000000123801903,5,5,I find it very hard to hear on your phones.  I have to keep asking questions.,5
346843,10-MAR-12,08-MAR-12,Nayeem,,en,69.156.0.11,suzanne.JP@bell.net,15190938,000000123788151,5,5,,5
346844,10-MAR-12,09-MAR-12,Chekib,,fr,38.121.247.131,elouadi_822@sympatico.ca,15195839,000000123810490,5,5,"me rembouser de erreur sur mon contrat qui etait de 10Mbit (49,00 CAD)alors que je n'avait en realité que 7Mbits(payé avant à 35,00 CAD)et cela pendant une année. reclamé 7 fois à vos services et rien n'a été fait. reponse 10Mits seulement fourni en Ontario alors pourquoi on me l'a offert(10Mibts) une difference de pris payée en 12 mois de 168 CAD qu'il fallait me rembourser. et je sais meme avec cette explication sur votre sondage je ne receverai rien comme mes autres reclamations. vraiment decu aprés 7 ans en tant que client fidele et bon payeur et meme j'ai participé à promeuvoir Bell internet. Dommage!!! ",1
346845,10-MAR-12,09-MAR-12,Ali,,fr,76.68.136.100,yvongerv@sympatico.ca,15204728,000000123817197,5,4,je suis satisfait des reponses que j'ai eu tout est tres bien,5
346846,06-MAR-12,05-MAR-12,Mohammed Wasay,,en,174.91.79.182,brmaclean@sympatico.ca,15144880,000000123709443,4,4,"I'm prove wait times to speak with a representative. Improve hours of availablity to speak with representative.
",5
346847,06-MAR-12,05-MAR-12,Vineet,,en,184.146.77.127,andym0000@sympatico.ca,15144298,000000123715972,5,5,,5
346848,06-MAR-12,05-MAR-12,G Benj,,en,70.54.150.42,giampietro@sympatico.ca,15147039,000000123713962,5,4,I was satisfied with the service that was provided.,4
346849,06-MAR-12,05-MAR-12,Prem,,en,65.93.84.53,dorannyoung9@sympatico.ca,15146140,000000123718911,5,5,I was very happy with the way the representative handled everything,5
346850,06-MAR-12,05-MAR-12,John,,en,64.231.129.49,ollawheeler@sympatico.ca,15150560,000000123716243,5,4,"Nothing, any confusion is on my part as I am tech. challenged.
",5
347348,07-MAR-12,06-MAR-12,Manel,,fr,70.55.162.169,guylaine.savard004@sympatico.ca,15158481,000000123748931,5,5,,4
347349,07-MAR-12,06-MAR-12,Alejandro,,en,67.68.69.18,murij@sympatico.ca,15162584,000000123758677,5,5,It is OK,5
347350,07-MAR-12,01-MAR-12,Med Ali,,fr,69.156.85.166,munchkin_moka@bell.net,15109162,000000123650187,4,5,,5
347351,07-MAR-12,03-MAR-12,Houssem,,fr,76.71.125.65,sylvie.bourgault@sympatico.ca,15134772,000000123691269,5,5,rien,5
347352,07-MAR-12,06-MAR-12,Dixitulu,,en,65.93.148.120,lady_boss@bell.net,15160562,000000123740695,5,5,,4
347353,07-MAR-12,28-FEB-12,Greg,,en,184.146.161.97,mark.whalen@sympatico.ca,15081554,000000123577336,5,5,"Everything was great, no complaints whatsoever.",4
347354,07-MAR-12,06-MAR-12,Rowena,,en,70.30.87.211,wbeacham@sympatico.ca,15166456,000000123736587,5,5,Scripting very polite but too verbose.  Simplify to streamline service at bit more.,5
347355,07-MAR-12,06-MAR-12,Roxanne,,en,208.124.142.130,pleduc1@bell.net,15163546,000000123742321,1,1,"Miss informed me also, had 3 appointments cancelled for a technician to come over, wasted 3 of my vacation days for nothing worse service I've ever received!!!! I will strongly consider changing all of my services next year and cancel loin everything with bell !",1
347356,07-MAR-12,06-MAR-12,Raouf,,fr,70.49.95.154,josephgattuso@sympatico.ca,15159878,000000123750421,5,5,rien.,5
347357,08-MAR-12,28-FEB-12,Balaji,,en,64.231.37.166,joancameron13@sympatico.ca,15079390,000000123576599,1,1,"To have a call-back as I was promised by the Rep.
No wonder people are switching to Rogers!

",1
347358,08-MAR-12,06-MAR-12,Ameer,,en,50.101.225.43,albert.reitsma@sympatico.ca,15153902,000000123754542,1,1,"she changed my name. all a mail were send under a different name
Anne (next) day solved that embarresment)laughing stock of all my friends to be known as Harry Klatt
A",1
347359,08-MAR-12,07-MAR-12,Viency,,en,74.14.4.208,KNiamir@sympatico.ca,15167060,000000123768172,5,4,,4
347360,08-MAR-12,07-MAR-12,Elyes,,fr,70.54.228.140,bellefleur.sylvain@bell.net,15168248,000000123770050,5,5,Il A Repondue a Toute Mes Question et Resolue Mes Probleme Une Personne Qui sais Bien Conseiler et fait Bien sont Travaille Merci,5
347361,08-MAR-12,07-MAR-12,Chae,,en,50.100.46.48,b.todorov@sympatico.ca,15168056,000000123772443,5,5,,5
347362,08-MAR-12,07-MAR-12,Carmen,,en,206.172.6.34,mkristensen@sympatico.ca,15175792,000000123761998,3,2,shouldnt have to wait so long to get a service rep.,3
347363,08-MAR-12,07-MAR-12,Francis,,en,70.26.125.135,sgasperetti@sympatico.ca,15178276,000000123766078,5,4,,4
347364,08-MAR-12,07-MAR-12,Russell,,en,70.26.208.10,brendakouri@bell.net,15168550,000000123778879,5,5,,5
347365,08-MAR-12,07-MAR-12,Jessica,,en,65.95.45.24,linda.spindler@sympatico.ca,15174320,000000123773563,4,3,be better in communication about the problem at hand,4
347366,08-MAR-12,06-MAR-12,Ingrid,,en,174.92.142.124,jessie001@sympatico.ca,15159518,000000123740646,4,4,"Representative failed to tell me that it might take 72 hours before someone could help me. BIT OF PROBLEM WITH THE ENGLISH LANGUAGE! But, issue was resolved in timely manner.",4
347367,08-MAR-12,07-MAR-12,Farhana,,en,184.145.8.211,jeanmj@sympatico.ca,15172688,000000123769948,4,4,,4
347368,08-MAR-12,02-MAR-12,Dinesh,,en,76.67.74.95,mdowling000@sympatico.ca,15121318,000000123657085,2,2,Actually listen to what I was saying and not just read from a script.,2
347369,08-MAR-12,05-MAR-12,Stephanie,,en,174.93.32.65,christinenmnwhitehead@sympatico.ca,15145372,000000123710698,3,3,Helped more with setting up emails.,3
347370,08-MAR-12,07-MAR-12,Budala,,en,69.159.108.37,sonia.stante@sympatico.ca,15178564,000000123785868,4,4,It would be better to speak to a technician directly instead of going through an operator first. The technician located the problem right away and is sending someone to my home to correct the weak signal I am getting with my internet connection.I find speaking to an expert right away resolves the issue much quicker and better. It's also difficult for me to understand someone who doesn't speak English very well.It makes communication difficult.Thanks.,4
347371,08-MAR-12,07-MAR-12,Susan,,en,70.31.100.158,klausandisabeld@sympatico.ca,15173886,000000123784702,4,4,It was a simple request so it was taken care of satisfactorily,4
347372,09-MAR-12,06-MAR-12,Mansouri,,fr,70.53.147.118,renee.sabbagh@sympatico.ca,15163986,000000123737778,5,4,,5
347373,09-MAR-12,08-MAR-12,Mohammed,,en,184.146.134.132,kmadigan@sympatico.ca,15186160,000000123786622,1,1,I was told a new modem would be sent to me on Feb.17th I enquired about this on Feb. 17th & was told it would be re-ordered &  I would receive it in 3 to 5 days - I called again on March 8th - My confirmation No is 123556473. To date I have had no satisfaction.,
347374,09-MAR-12,08-MAR-12,Ronald,,en,74.12.250.241,carvin02@sympatico.ca,15181904,000000123793055,5,4,"Ron did everything that he could do in my case, he went as far as her could. I then called the number he gave me and got the results needed.Ron was very good and patient.",5
347375,09-MAR-12,08-MAR-12,Asra,,en,174.88.101.90,richardapted@sympatico.ca,15189510,000000123801605,3,1,"It has very little to do with your technicians there who do there best from the phone. This problem has been on going for weeks & we have had techies in the house, outside the house...It is definitely in the wiring ""somewhere""...getting most frustrating for sure!",3
347376,09-MAR-12,08-MAR-12,Dilli,,en,69.156.97.33,eshpgraham@sympatico.ca,15183510,000000123787475,4,4,"I am concerned about giving my password as you are involved with call centres and my password is private. Explain 
I talked with a representative in your Loyalty Program and I would appreciate a letter or e-mail to cinfirm our conversation of changes made. Thank you",4
347377,09-MAR-12,08-MAR-12,Tarek,,fr,69.159.90.133,gisele.marcoux1@bell.net,15184104,000000123789243,5,5,Tout est correct,5
347378,09-MAR-12,08-MAR-12,Walter,,en,174.94.63.18,dcroley@bell.net,15182774,000000123783772,5,4,Iam finding tis so-called high-speed is not too fast.,4
347379,09-MAR-12,08-MAR-12,Alexandre-Hugo,,fr,70.29.199.186,praosolo@sympatico.ca,15189102,000000123789139,5,5,,5
347380,09-MAR-12,08-MAR-12,Abhishek,,en,184.147.193.71,mjpopp@bell.net,15187930,000000123786727,5,4,"nothing, everything was very satisfactary",5
347381,09-MAR-12,08-MAR-12,Jordan,,en,74.15.31.88,raunigil@sympatico.ca,15189290,000000123791075,5,5,"We had to have our Sales Tech. call for
us as we are both very hard of hearing on the telephone, and we are thankful for his and your help.",5
347382,09-MAR-12,08-MAR-12,Krishnan,,en,108.9.244.47,wolfliz@bell.net,15191858,000000123797936,5,5,,5
347383,09-MAR-12,08-MAR-12,Geni,,en,70.48.166.135,jski@sympatico.ca,15185734,000000123800091,4,4,,4
347384,09-MAR-12,07-MAR-12,Sara,,en,38.116.202.68,mdirenzo@bell.net,15175410,000000123763716,5,5,,5
347385,07-MAR-12,06-MAR-12,Arun,,en,76.68.52.204,paul_50@sympatico.ca,15163224,000000123748720,5,5,,5
347386,07-MAR-12,06-MAR-12,Latisha,,en,207.164.79.14,d.bremner@sympatico.ca,15156184,000000123743647,5,5,Very helpful and friendly staff.,5
347387,07-MAR-12,06-MAR-12,Wynbert,,en,76.101.106.230,lawrence.ward@sympatico.ca,15160684,000000123748865,5,5,,5
347818,06-MAR-12,05-MAR-12,Shawn,,en,70.27.134.91,jcoterosen@sympatico.ca,15147872,000000123723004,4,4,ELiminate the problem in the first place!,4
347819,07-MAR-12,06-MAR-12,Denise,,en,70.26.173.85,hans.boehnke@sympatico.ca,15158560,000000123736233,5,5,,5
347820,07-MAR-12,06-MAR-12,Abhishek,,en,67.71.4.62,walt.basel@bell.net,15166408,000000123738873,3,2,Know the Bell products better. I asked about 'Internet Checkup' and he told me about Internet Security.,3
347821,07-MAR-12,06-MAR-12,Aswathy,,en,174.91.69.71,gtanguay@sympatico.ca,15158434,000000123756245,5,5,,4
347822,07-MAR-12,29-FEB-12,Hamdi,,fr,70.51.145.204,jeanne_lachance@sympatico.ca,15092414,000000123608879,3,4,"Un peu plus de rapidité aurait été appréciée. J'ai parlé à 3 personnes différentes avant que puisse être réglé mon problème (2 appels de 40 et 20 minutes chacun).

Merci.",4
347823,07-MAR-12,05-MAR-12,Nouha,,fr,50.100.164.116,pierre.dumontier@sympatico.ca,15150910,000000123715206,4,4,Je me demande si cela aurait été bon d'avoir aussi la connection avec fil?,5
347824,07-MAR-12,06-MAR-12,Paola,,en,174.91.96.165,yiuwing@sympatico.ca,15166734,000000123739516,4,3,,4
347825,07-MAR-12,06-MAR-12,Ashfaq,,en,65.95.90.177,skeew@sympatico.ca,15165114,000000123744866,5,5,,5
347826,07-MAR-12,06-MAR-12,Julie,,en,184.147.114.148,shaun_gillespie@bell.net,15164976,000000123738988,5,3,"The call centre service was perfect and I was completely satisfied with my interaction with your calltaker. The problem turned out to be a disruption in internet service in my area and that issue could not be resolved by my call. The problem continued for about 5 hours and then all was back online. I think when there is an outage that is a Bell problem, your calltakers should be able to place a credit on a customers account. ",4
347827,07-MAR-12,04-MAR-12,Ever,,en,174.48.196.113,dfmortimer@sympatico.ca,15137738,000000123697040,3,4,You promised to credit my account.This has not yet happened,4
347828,07-MAR-12,06-MAR-12,Bryan,,en,76.68.233.46,karen.hansen003@sympatico.ca,15160140,000000123738507,5,5,Nothing.,5
347829,07-MAR-12,06-MAR-12,Hssen,,fr,76.68.150.138,simon.toustou@sympatico.ca,15165072,000000123759154,5,5,,4
347830,07-MAR-12,06-MAR-12,Houssemeddine,,fr,65.92.223.15,j.berthelette@bell.net,15158990,000000123753009,5,4,,3
347831,07-MAR-12,29-FEB-12,Pratheep Prabhu,,en,174.94.40.51,chazz06@sympatico.ca,15088830,000000123605254,4,5,People 0n pensions can not pay you skyrocketing prices!  Price for my services went down. Iam deeply thankful.,5
347832,07-MAR-12,06-MAR-12,Mohamed,,fr,174.91.16.68,rmlamothe@sympatico.ca,15164184,000000123752792,4,4,,4
347833,07-MAR-12,06-MAR-12,Gustavo,,en,184.147.234.83,mmason@bell.net,15162370,000000123741366,2,1,Bell does not offer reply receipt feature like Outlook express.,4
347834,07-MAR-12,06-MAR-12,Kimberly,,en,65.95.68.25,rrwilson@sympatico.ca,15164496,000000123750145,5,5,Given me more discounts,4
347835,07-MAR-12,06-MAR-12,Makram,,fr,174.94.107.10,rayoo@bell.net,15163884,000000123742725,5,5,rien tout est bien merci,5
347836,07-MAR-12,06-MAR-12,Nadine,,fr,74.198.164.249,pkarch@sympatico.ca,15163516,000000123745088,4,4,Changé le système de soucoupe !,5
347837,07-MAR-12,17-FEB-12,Zaccheus,,en,206.130.174.61,tkoczan@sympatico.ca,14963220,000000123356763,2,1,To honour the contract for a period of one year as agreed upon.,1
347838,07-MAR-12,05-MAR-12,Ines,,fr,70.31.225.89,a___benoit@sympatico.ca,15143964,000000123710469,4,4,,5
347839,07-MAR-12,06-MAR-12,Nadine,,en,74.14.201.235,gseverance@sympatico.ca,15158424,000000123754595,4,5,Get installation right in the first place !!,4
347840,07-MAR-12,06-MAR-12,Karen,,en,184.147.233.120,blnorthway@sympatico.ca,15154898,000000123751267,5,5,,5
347841,09-MAR-12,28-FEB-12,Mohammed,,en,184.145.128.209,barb_will@sympatico.ca,15074404,000000123589331,4,5,,4
347842,09-MAR-12,06-MAR-12,Nadia,,fr,70.30.238.145,marc.cordeau@sympatico.ca,15161460,000000123741364,4,4,,5
347843,09-MAR-12,08-MAR-12,Sofien,,fr,184.144.194.252,andredumais@sympatico.ca,15180856,000000123796569,5,5,Rien. Ce fut même très agréable.,5
347844,08-MAR-12,07-MAR-12,Mohamed,,fr,70.55.120.221,jmo1@sympatico.ca,15173016,000000123767537,5,5,"Je ne comprends pas pourquoi, alors que j'avais activé la fonction APRÈS RÉCUPÉRATION SUPPRIMER LA COPIE DU SERVEUR, tant de messages se soient accumulés dans  ma boîte ...",5
347845,08-MAR-12,07-MAR-12,Pamela,,en,50.100.88.19,george-deb.keereweer@sympatico.ca,15171316,000000123765151,5,5,The response was perfect and at the appropriate technical level for us to understand ,5
347846,08-MAR-12,07-MAR-12,Guylaine,,fr,174.93.246.53,micheline_langlois@sympatico.ca,15175648,000000123772275,,,"Comme ça fait 3 mois de suite que je me plains que les montants de ma facturation ne sont jamais corrects selon ce que chaque conseiller avec qui j'ai parlé m'a confirmé verbalement, je ne peux pas confirmer que je suis satisfaite, mais quand je recevrai ma prochaine facturation du mois de mars prochain, je pourrai vous dire si tout est OK ou pas. ",
347847,09-MAR-12,08-MAR-12,Aswathy,,en,65.94.127.12,scanwell@sympatico.ca,15190178,000000123796510,1,1,"I called because my Sympatico internet was not working. It had been up and down about 4 times in the previous day and at the time I called it had been down for several hours without ever coming on.
The person who answered was quite adamant that the problem was the power supply to my ""2wire"" modem/router. This to me was plain absolute nonsense, and I can't believe that anyone could suggest that given the detailed description I provided. I have worked with computer networks for over 30 years, and have worked these systems as a professional and I think I can distinguish a power supply problem from a network problem!
As you my guess, the network is up again now otherwise how did I get this message???. So did the power supply miraculously repair itself??? Give me a break!!!!!. Your people need better training. And next time please admit that it just might be NOT BE MY FAULT.
I think that you Mrs. Aswathy needs some basic training, and could do with a tiny bit of basic electronics knowledge before she blames such faults on a power supply! Perhaps you should listen to the recording of our conversation ""which may be recorded for training purposes"" and review her training!

C. J. (Chris) Thompson DSc, FCCPM
Emeritus Professor
Montreal Neurological Institute: McGill University
http://www.bic.mni.mcgill.ca/users/chris/",1
347848,09-MAR-12,08-MAR-12,Lobna,,fr,69.159.111.184,martine_dupont@bell.net,15187422,000000123782374,5,5,"Le service fourni était excellent, je n'ai absolument rien à reprocher.
Co-ordialité et compétence des techniciens étaient remarquables.
Merci",5
347849,09-MAR-12,08-MAR-12,Kathy,,en,70.55.2.176,grant.corbett@sympatico.ca,15184273,000000123786525,5,5,Nothing.  The agent was knowledgeable and helpful.,5
347850,09-MAR-12,08-MAR-12,Manoj Sandra,,en,174.89.63.236,hiddenskills@bell.net,15184548,000000123788716,4,4,,4
347851,09-MAR-12,08-MAR-12,Denis,,en,70.29.120.145,j.carruthers@sympatico.ca,15184804,000000123789942,5,5,Nothing. I was very happy after finishing my call.,5
346323,07-MAR-12,06-MAR-12,Abul Karam,,en,174.92.68.115,leon.portelance@bell.net,15160786,000000123748518,3,2,"Dependability is important,Bell does not do well. On this issue, I lost my computers. The result was approx. 1 hr lost time as I lost data and link up in the process. ",2
346324,07-MAR-12,06-MAR-12,John,,en,76.67.121.138,emmysgram2@bell.net,15157430,000000123739168,5,5,Nothing completely satisfied with how John helped me to set up my e-mail.,5
346325,07-MAR-12,06-MAR-12,Kate,,en,74.14.158.201,phil.cory@sympatico.ca,15163418,000000123740887,4,4,,4
346326,07-MAR-12,06-MAR-12,Anis,,fr,70.24.213.137,jp.leblanc@sympatico.ca,15159906,000000123735834,2,1,Régler le problème serait très bien. Ça fait longtemps que le trouble existe. Ils ont changés le modem sans raison. Je suis technicien en électronique depuis 40 ans et il ne faut pas me prendre pour un idiot. Le trouble est extérieur quand la météo est froide ou bien des grands vents comme samedi dernier,
346327,07-MAR-12,06-MAR-12,Ana,,en,74.14.36.229,gaetan.ouellette011@sympatico.ca,15157958,000000123754173,5,5,everything was answered correctly,5
346328,07-MAR-12,06-MAR-12,Jacob,,en,70.49.0.96,mharvey011@sympatico.ca,15162146,000000123744081,4,3,,2
346329,07-MAR-12,06-MAR-12,Afef,,fr,70.52.101.44,flo.c@sympatico.ca,15157772,000000123737536,5,5,,3
346330,07-MAR-12,06-MAR-12,Wynbert,,en,69.158.35.29,adiosamigos1@sympatico.ca,15153752,000000123745220,2,3,tech could have removed his shoes at the door.  Now my printer is not working at all so have to go to the expense of getting the connection fixed.,2
346331,07-MAR-12,06-MAR-12,Reuben,,en,174.94.32.54,jbrouwer@bell.net,15159288,000000123749885,5,5,,5
346332,07-MAR-12,06-MAR-12,Pedro,,en,64.231.186.37,dolly.boisvert@sympatico.ca,15156958,000000123740588,5,5,This time nothing more,5
346333,07-MAR-12,06-MAR-12,Andrew,,en,74.12.235.106,srlarkin@sympatico.ca,15165268,000000123737682,5,5,Put together a package for rural residents with access to wireless only with a sane cost of data.,2
346334,07-MAR-12,06-MAR-12,William,,en,204.101.237.139,harvinder_bhela@sympatico.ca,15158586,000000123741355,1,1,"For internet they gave me an offer and now i want to come back and they said they cant give me the offer again because on the 9th i'm going to cancel my service, and if they give me back the same offer i can come back before the 9th i had your internet service for the last 3-4 years",1
346335,07-MAR-12,06-MAR-12,Chantal,,en,69.159.66.119,sbongard@sympatico.ca,15164790,000000123737229,5,5,There is nothing that could have been done better.  I was completely satisfied with the way that Chantelle's explaination.,5
346336,07-MAR-12,06-MAR-12,Mohamed,,fr,65.94.189.10,suzanne.sourdif@sympatico.ca,15165530,000000123756925,5,5,rien,4
346337,07-MAR-12,06-MAR-12,Srivenkatesh,,en,76.71.93.121,kedwards51@sympatico.ca,15160262,000000123738923,3,3,"YOU need better phone lines for your workers, on cell it was fine, on land line fuzzy-problem has to be fixed in house-all helpers yest. very patient and kind-",4
346338,07-MAR-12,06-MAR-12,Ivan,,en,64.229.169.42,poki@sympatico.ca,15163570,000000123737319,5,4,Can't think of anything,5
346339,07-MAR-12,06-MAR-12,Oscar,,en,184.146.128.148,aleks.pam@sympatico.ca,15153938,000000123738736,5,5,"Reduce the waiting time. The overall call, including wait time, was almost a 1/2 hour!!!!

That is ridiculous",3
346340,07-MAR-12,06-MAR-12,Andrea,,en,174.88.80.164,jneville@sympatico.ca,15159678,000000123743793,5,5,"Nothing, your customer service representative did an excellent job helping me with my problem.",5
346341,07-MAR-12,06-MAR-12,Karla,,en,76.65.44.106,jurasic.vq@sympatico.ca,15160052,000000123750773,4,4,no answer as to why they save all emails sent. this allows mail box to become full. makes no sense,3
346342,07-MAR-12,06-MAR-12,Edward,,en,64.229.239.165,hlewis72@sympatico.ca,15158740,000000123759475,5,5,"I am absolutely satisfied with this and the previous phone call to resolve the problem, however to review my file and account- thre would have not been a problem if the Internet was not disconnected. All stemming from over charges on an entirely separate bell TV account that had been called about several times, I spoke with Sandra on February 14, she escalated my concerns with the overcharges for the super channel since July 2010- I an still waiting to hear back from that. We have returned the pvr receiver we rented because we no longer need to rent something we no longer need. Please contact me about these concerns. Because it diesn't matter how good the last service was that I received- its how well you treat the customer ALL the way along the customer - provider relationship. That is where I would NOT refer bell.",1
346343,07-MAR-12,03-MAR-12,Adnen,,fr,70.48.189.176,paulandredoyon@sympatico.ca,15132964,000000123677749,2,1,Pas capable de résoudre le problème. Lew service est revenu plus de trois heure après mon appel téléphonique.,1
346344,07-MAR-12,06-MAR-12,Haythem,,fr,65.93.51.52,marsotg@sympatico.ca,15161718,000000123758550,4,4,,4
346345,06-MAR-12,05-MAR-12,Rahim,,en,70.29.123.153,rhodell@sympatico.ca,15151344,000000123716788,5,5,,4
346346,07-MAR-12,06-MAR-12,Susy,,en,174.95.23.195,hwabrahamsohn@sympatico.ca,15158816,000000123758037,5,5,"This time nothing,Silvia was a credit to Bell.
Thank you,
Desiree Abrahamsohn.",5
346347,07-MAR-12,06-MAR-12,P Senthil,,en,74.14.66.233,pete_rj@bell.net,15163350,000000123749265,5,5,Nothing,5
346348,07-MAR-12,06-MAR-12,Gopi Rathinam,,en,70.54.155.211,traceyabbey@sympatico.ca,15166070,000000123737419,3,3,The person helped me install the modem - I thought it was working.  My husband came home at lunchtime and had to call Bell back because it wasn't working.,3
346349,07-MAR-12,06-MAR-12,Pratiksh,,en,70.54.155.211,traceyabbey@sympatico.ca,15166068,000000123745653,4,4,made sure the laptop was connected to the internet,3
346350,07-MAR-12,06-MAR-12,Sukumar,,en,74.198.9.232,mhaluk@sympatico.ca,15162142,000000123745499,1,1,I was promised level 2 tech support call by 48 hrs.  Never occurred.  Called back.   Nil had been done for a repeat issue of poor and dropped wifi service,1
346351,07-MAR-12,06-MAR-12,Eduardo,,en,70.29.60.190,matovic@sympatico.ca,15161862,000000123760101,5,5,n/a,5
346352,07-MAR-12,06-MAR-12,Kumar,,en,70.52.124.16,eg.ward@sympatico.ca,15157314,000000123755562,5,1,,5
346353,07-MAR-12,06-MAR-12,Naveen,,en,174.95.61.133,taffyj@sympatico.ca,15165660,000000123749825,5,5,Nothing,5
346354,08-MAR-12,07-MAR-12,Abdelalim,,fr,65.92.253.183,patricksikosek@bell.net,15176637,000000123766948,3,4,me proposer une vitese superieur pour le meme prix,3
346355,08-MAR-12,23-FEB-12,Michael,,en,70.26.27.235,pat.dia@sympatico.ca,15027947,000000123472834,5,4,,5
346851,06-MAR-12,05-MAR-12,Hedi Sadek,,fr,70.53.146.181,segerco@sympatico.ca,15151922,000000123711300,4,5,"rien
",5
346852,06-MAR-12,05-MAR-12,Adam,,en,65.92.12.105,nmiles@bell.net,15150470,000000123717427,5,5,"Adam did a great job in protecting my computer.Now,I would appreciate your IP dept. find the hacker and prosecute them if this was the cause for the excess costs.It's theft and I will support a charge to the person or persons involved.
Thanks ,
Neil Miles",5
346853,06-MAR-12,05-MAR-12,William,,en,174.91.51.52,mpwhite280@bell.net,15150290,000000123725627,5,4,nothing -- my technician was great!  very patient and cheerful,5
346854,06-MAR-12,05-MAR-12,Neha,,en,70.51.152.131,monique.taylor@sympatico.ca,15150242,000000123713821,1,1,Tech (John) said he would call back in 2 minutes - I waited and waited and finally 24 hours later a different individual called to set an appt for a service tech come to my home.,
346855,06-MAR-12,05-MAR-12,Himanshu,,en,70.30.147.167,g.love@sympatico.ca,15146874,000000123717573,5,5,,5
346856,06-MAR-12,05-MAR-12,Edgardo,,en,67.68.75.162,david.kaplan@sympatico.ca,15145782,000000123711315,2,1,,1
346857,07-MAR-12,06-MAR-12,Tabetha,,en,70.28.87.4,ekharlanova@sympatico.ca,15157334,000000123741129,2,1,"On March 6 I contacted Bell for the following reason: on March 3 I had an appointment with Bell representative to install Internet in my secondary residence. The Internet was not installed; the technician explained that he does not have a modem. On March 6 I contacted Bell, I spent 2 hrs on phone, I spoke with three (!) Bell representatives, Tabetha was the third one. I had to explain the problem from the very beginning to each agent, they they put me on-hold, then transfered to another agent and everything started from the beginning. As a result, I was told that the account for my secondary residence was not opened. All three agents were very nice and cooperative, but for now I still do not have a confirmation that now everything is OK and I do not know when Internet will be installed at my place. At my primary residence I have all my services with Bell for many years and I am very dissapointed with the situation with my secondary residence.",
346858,08-MAR-12,07-MAR-12,Moses,,en,174.95.57.129,rishi.kumar@sympatico.ca,15177480,000000123776268,1,1,"Internet did not improve. As a matter of fact it got worse. Someone is coming today to change the modem (this is 5th time) in last 90 days at our house. I think, BELL technician can not do the root cause and try to resolve through trial and error.",1
346859,08-MAR-12,07-MAR-12,Vaishnavy,,en,174.92.109.122,drumhaven@sympatico.ca,15170386,000000123770819,3,3,stronger signal,3
346860,08-MAR-12,07-MAR-12,Khan,,en,184.145.83.75,peter.fisher@sympatico.ca,15176802,000000123770115,5,4,nothing,5
346861,08-MAR-12,29-FEB-12,Ameer,,en,70.48.160.111,david019@sympatico.ca,15089564,000000123608058,5,5,,5
346862,08-MAR-12,07-MAR-12,Iris,,en,74.14.89.135,bjohallarn@sympatico.ca,15168392,000000123772136,4,4,Language barrier made it a little difficult to fully understand instructions.,4
346863,08-MAR-12,07-MAR-12,Karen,,en,50.101.228.2,michael.janet.dunn@sympatico.ca,15175584,000000123773922,2,3,Not  be so evasive.  Answer questions asked immediately.,2
346864,08-MAR-12,07-MAR-12,Mamta Tank,,en,76.69.8.65,doris011@sympatico.ca,15170300,000000123766447,5,5,"Maamta who responded to my problems was very patient and helpful, her help was greatly appreciated. Thanks again. Doris",5
346865,08-MAR-12,07-MAR-12,Mathew,,en,64.231.61.177,rayzab@sympatico.ca,15177218,000000123775261,5,5,,5
346866,08-MAR-12,07-MAR-12,Mohammed,,en,69.159.54.78,rlmarcil@sympatico.ca,15177536,000000123761406,5,5,You are using my wrong E-mqil address. Please change your records to show rlmarcil@Gmail.com,5
346867,08-MAR-12,07-MAR-12,Felix,,en,70.48.184.137,ed_jan@sympatico.ca,15170538,000000123781218,4,5,,3
346868,08-MAR-12,07-MAR-12,Nikitha,,en,70.30.18.72,boettger.associates@sympatico.ca,15168446,000000123783570,5,5,Nothing,5
346869,08-MAR-12,07-MAR-12,Eric,,en,70.30.135.35,dawesroadgospel@sympatico.ca,15169800,000000123766934,1,1,Keep the customer service in the province!!!  Using international representatives is time consuming and they do not have the same knowledge as the representatives working in our province!  Have had TERRIBLE experiences everytime I call for help until I am transferred to a representative in Toronto!!!!,1
346870,08-MAR-12,07-MAR-12,Kevin,,en,69.158.35.247,thedunfords@sympatico.ca,15179176,000000123779910,5,5,,5
346871,08-MAR-12,07-MAR-12,Kurt,,en,174.89.102.31,kepakoch@sympatico.ca,15173710,000000123764545,2,1,Refer me to someone who could answer my queries.,1
346872,08-MAR-12,07-MAR-12,Edgar,,en,72.38.226.226,sharadsharma@sympatico.ca,15178322,000000123785938,3,3,"Allowed me to go Bell centre and get a 
 new Modem",3
346873,08-MAR-12,04-MAR-12,Jerome,,en,65.95.56.104,ron.mosnyk095@sympatico.ca,15142202,000000123696415,4,5,Reponse time in getting a tech. to come to the house,5
346874,08-MAR-12,07-MAR-12,Mary,,en,70.48.73.20,kerry.kuehl@sympatico.ca,15173717,000000123774821,5,1,I can't beleive that I could on the one bill system for as long as I have and it took a bell land line rep to point out that I wasn't getting all of the bundle discounts I was promised.He suggested I phone your internet and mobile divisions to find out why I wasn't getting them and to find out if I could get a refund for all the time I wasn't getting them. both divisions NO DICE so after my cell contract expires(May) you can kiss my ass goodbye.,1
346875,08-MAR-12,07-MAR-12,Ronda,,en,70.27.142.167,lean2@bell.net,15174168,000000123773293,5,5,,4
346876,08-MAR-12,07-MAR-12,Manoranjith,,en,70.53.108.190,peggyo3@sympatico.ca,15176762,000000123769339,5,4,,5
346877,08-MAR-12,07-MAR-12,Anna,,en,174.89.193.170,dmsltd@sympatico.ca,15170208,000000123763685,5,5,,5
346878,08-MAR-12,05-MAR-12,Hassen,,fr,174.92.173.220,carmel.d@sympatico.ca,15145072,000000123713432,5,5,pour cet appel tout était bien,4
346879,08-MAR-12,07-MAR-12,Mohamed,,fr,184.146.234.202,g.farley@sympatico.ca,15171140,000000123775907,3,4,Je devais recevoir la confirmation du changement apporté dans mon abonnement. ,4
346880,08-MAR-12,07-MAR-12,Umesh,,en,50.101.77.173,tsgreen@sympatico.ca,15179440,000000123764625,2,1,Restore our computer network to its original setup before leaving.,2
346881,06-MAR-12,05-MAR-12,Ibtissem,,fr,67.71.79.60,louise.rocheleau@sympatico.ca,15149198,000000123719269,5,5,,5
346882,06-MAR-12,05-MAR-12,Ben Bourouba,,fr,67.71.79.60,louise.rocheleau@sympatico.ca,15149200,000000123717822,5,5,,5
346883,06-MAR-12,05-MAR-12,Mounira,,fr,67.68.103.209,hefdhi@sympatico.ca,15147336,000000123711910,4,4,meilleur prix,3
346884,06-MAR-12,04-MAR-12,Rahali,,fr,65.94.163.123,aldupui@bell.net,15136128,000000123701032,3,5,,4
346885,06-MAR-12,05-MAR-12,Preety,,en,76.67.96.251,jmbrushey@sympatico.ca,15148146,000000123714553,5,5,"Actually taken away the broken modem, rather than leaving me with the garbage.",4
346886,06-MAR-12,03-MAR-12,Joy,,en,64.229.97.93,pinglamson@sympatico.ca,15133150,000000123679142,5,5,needs more clarification on the billing details...,5
346887,06-MAR-12,28-FEB-12,Roxanne,,en,74.14.100.155,ilene.king@sympatico.ca,15078548,000000123588102,5,4,,
345853,05-MAR-12,04-MAR-12,Keerthi,,fr,174.92.189.101,pyfw@bell.net,15141832,000000123702750,5,5,ALEX WAS FANTASTIC ON SOLVING MY REQUEST ON CLAVARDAGE.,5
345854,05-MAR-12,03-MAR-12,Timothy,,en,70.25.13.216,aabramowitz@bell.net,15126094,000000123684633,5,4,,
345855,05-MAR-12,04-MAR-12,Zoubeir,,fr,76.65.89.157,robertdiane35@sympatico.ca,15142126,000000123697009,5,5,Pas grand chose de plus.Mais je ne comprends toujours pas pourquoi ce mois-ci il ne me restait plus grand GO.Car en 4 ans j en ai jamais manquer.Il y a quelque chose qui ne fonctionne pas la dedans. j ose esperer que quelqu un pourra bien me renseigner.Merci et a bientot.,5
345856,05-MAR-12,04-MAR-12,Karla,,en,67.71.7.82,mcmccoll@sympatico.ca,15140838,000000123704170,5,5,,5
345857,05-MAR-12,29-FEB-12,Uzair,,en,67.70.17.164,dkkyer@sympatico.ca,15089900,000000123606727,4,3,"March 05/12
I was satisfied speaking to the c.c.rep,last week 3 different Bell Tech's came and checked the lines,etc. and each one seemed to have a different verdict.Some days the speed is o.k.,other days you have to wait for so long,sometimes it will download an e-mail and other times through the day it freezes up,I really don't feel everything is working properly yet,I was told by one Bell tech that the problem was in the main office in Martintown but none of the Bell techs checked at the office in Martintown.I will try the speed for several more days and see what the verdict is,for instance I tried to get particular pictures of the Branson tornado on March 04/12 and they wouldn't come in at all,I tried them March 05/12 and they did come through,I never know if I will have internet or not.Thank you. Darlene",3
345858,05-MAR-12,03-MAR-12,Zaccheus,,en,184.144.54.116,lamiddleton@sympatico.ca,15130984,000000123679929,4,4,,4
345859,05-MAR-12,04-MAR-12,Haythem,,fr,174.92.217.231,beaudrin@sympatico.ca,15136572,000000123706953,4,2,Résoudre le problème,4
345860,05-MAR-12,03-MAR-12,Tejaswvi,,en,204.40.1.129,melody.doloroso@bell.net,15132108,000000123682589,4,4,,4
345861,05-MAR-12,04-MAR-12,Bernard Vijay,,en,76.65.18.233,tsc71@sympatico.ca,15143266,000000123705082,5,5,non,5
345862,05-MAR-12,01-MAR-12,Tine,,en,184.146.115.145,the.bees@sympatico.ca,15112328,000000123633922,4,,I wil have to wait and see if everything was resolved on my next bil.,4
345863,05-MAR-12,04-MAR-12,Martin,,fr,70.52.100.202,claude.simoneau11@sympatico.ca,15137294,000000123699480,5,5,"Tout c'est bien passé avec Martin mais la personne qui m'a transféré à Martin ne voulait rien entendre pour corriger mon problème, j'ai dû insister à plusieurs reprises  et c'est là qu'elle m'a transféré à Martin. À la question 4 je recommanderais mais avec un avertissement que certains préposés à la clientèle ne font pas toutes les corrections à la facturation et que souvent on doit téléphoner à plusieurs reprises pour que le problème se règle.",4
345864,05-MAR-12,16-FEB-12,Joyce,,en,70.48.112.149,vinman36@sympatico.ca,14950380,000000123323695,5,5,the english is improving a great deal i can understand it..try and bring the jobs back to canada i have been a bell supporter for 40 years..... ,5
345865,05-MAR-12,04-MAR-12,Domnic Francis,,en,108.160.244.50,allan.strauss@sympatico.ca,15136182,000000123706553,5,5,,5
345866,05-MAR-12,04-MAR-12,Juan,,en,184.148.111.122,tikka_kobe@sympatico.ca,15143148,000000123705439,4,4,,4
345867,05-MAR-12,01-MAR-12,Michael,,en,70.30.31.250,lrobbins@bell.net,15107734,000000123641231,1,1,I have been bell customer for 50+ years and this charge for Internet is Bu?? Shi? I am going to take my business another because you are to ignorant,1
345868,05-MAR-12,02-MAR-12,Sabha,,en,184.147.228.49,erlco@sympatico.ca,15117130,000000123666253,5,5,Nothing,5
345869,05-MAR-12,04-MAR-12,Phillip-Michael,,en,74.14.42.112,cathyt@bell.net,15137072,000000123699316,5,5,,4
345870,05-MAR-12,04-MAR-12,Erick,,en,65.94.67.185,jasonv@sympatico.ca,15139268,000000123705047,1,1,"actually provide service, horrible overseas service, your service is outsourced and horrible. Everyone lied and did not provide service. ",1
345871,05-MAR-12,04-MAR-12,Sukanya Mukherjee,,en,70.27.112.175,bbellaire@sympatico.ca,15136540,000000123702057,4,4,Nothing. I was happy with the service.,5
345872,05-MAR-12,04-MAR-12,Edward,,en,70.53.129.140,pgdeg@sympatico.ca,15141660,000000123703057,4,4,Not you..me to become better acquainted with apple and simpatico,4
345873,05-MAR-12,26-FEB-12,Khan,,en,70.26.175.172,sandymacrae@sympatico.ca,15062196,000000123535645,3,3,Given a better idea of when the technician would be coming.,4
345874,05-MAR-12,26-FEB-12,Walter,,en,70.26.175.172,sandymacrae@sympatico.ca,15062194,000000123536124,3,3,,4
345875,05-MAR-12,04-MAR-12,Pau,,en,70.50.65.176,katherin.green@sympatico.ca,15139868,000000123697053,4,4,Fix your billing system so this wouldn't have happened in the first place.  It's not the first time I've had to call to correct an error you made.,4
345876,05-MAR-12,04-MAR-12,Mariem,,fr,184.144.176.106,pierrette07@sympatico.ca,15141722,000000123695826,5,5,"Bonjour,la dame qui a répondu à ma demande hièr matin.Elle était d'une gentillesse et d'une politesse comme jamais.Elle a résolue mon problème Internet très rapidement et facilement pour elle .Merveilleux pour moi merci encore à Mariem .:) ",5
345877,05-MAR-12,04-MAR-12,Vineet,,en,69.157.50.184,barnev@sympatico.ca,15136524,000000123704132,4,4,Bell should let us know that it is their problem up front.,4
345878,05-MAR-12,01-MAR-12,Nicholas,,en,174.89.129.11,kdblackwood@sympatico.ca,15106848,000000123647311,4,4,"Put on hold a number of times.
Overall call took too long. Was on the phone for over 1 hour.",3
345879,05-MAR-12,02-MAR-12,Amine,,fr,174.92.180.226,joelle2605@bell.net,15119260,000000123674257,4,5,,4
345880,05-MAR-12,04-MAR-12,Caroline,,en,184.148.64.45,beth.wayne@sympatico.ca,15136626,000000123705099,3,3,"Each time my family calls there is no record of our call. We note the referral # and the employee # but if your reps don't log it into a central database, there is no point. Your loyalty department promises credits and resolutions to probnlems with billing and services but the calls we conintually have to make to Bell have left me looking for service from your competitors. I will be calling Rogers and Cogeco to inquire about their billing and services.  ",1
345881,05-MAR-12,04-MAR-12,Dashrathan,,en,174.89.59.46,alan.grocott@sympatico.ca,15136106,000000123696581,4,4,,4
344238,02-MAR-12,28-FEB-12,Samatar,,en,69.159.76.33,fwilliamson@bell.net,15077508,000000123599975,5,5,nothing it was fine,5
344239,02-MAR-12,01-MAR-12,Luis,,en,174.94.43.33,trahm@sympatico.ca,15112634,000000123628485,5,5,all ok,5
344240,05-MAR-12,04-MAR-12,Manoj Sandra,,en,174.89.43.222,slsdscott@sympatico.ca,15142696,000000123700139,5,5,,5
344241,06-MAR-12,05-MAR-12,Silumula Swathi,,en,70.54.17.12,hansdjurgen@bell.net,15147296,000000123718960,4,3,"You did a fine job. The problem is & was mine to resolve. Thanks for your effort & time.
The tel connection to India was at times very bad. It is unfortunate that you had to change countries to provide customer service!",4
344242,06-MAR-12,05-MAR-12,Madhu,,en,74.15.35.80,hglaser@sympatico.ca,15147392,000000123722945,5,5,For my issue Madhu could not have done more. We started a little shaky due to a slight miscommunication and misunderstanding on both our parts but once we  got rolling he not could not more for me .... txs,4
344243,06-MAR-12,01-MAR-12,Dinesh,,en,70.54.89.234,ptal@sympatico.ca,15110164,000000123638104,5,4,"I found  it a little difficult to follow the chaps instructions, due to his accent.",5
344244,06-MAR-12,05-MAR-12,Richard,,fr,216.113.119.24,danybouchard@bell.net,15145748,000000123717553,5,1,je dois payer des frais supplémentaire parce que vous terminez le service rural le 30 avril. je me suis abonner a un autre service et vous me facturez un surplus ce qui est du vol pure et simple. ,1
344245,06-MAR-12,05-MAR-12,Sofien,,fr,174.92.227.67,lynedesranleau@sympatico.ca,15149340,000000123720114,5,4,,5
344246,06-MAR-12,05-MAR-12,Lotfi,,fr,70.29.218.218,frankmalboeuf@sympatico.ca,15146812,000000123721624,5,5,,5
344247,06-MAR-12,05-MAR-12,Tarek,,fr,70.52.43.77,LisetteCharbonneau1@sympatico.ca,15143860,000000123713536,4,4,,3
344248,06-MAR-12,04-MAR-12,Manoj Sandra,,en,174.88.169.124,shabella3@sympatico.ca,15142588,000000123701110,4,4,less waiting time,4
344249,06-MAR-12,05-MAR-12,Nancy,,en,132.246.18.2,steven.cornick@sympatico.ca,15152320,000000123723000,5,4,"I somehow ended up in the business office when I called 310-surf I don't how that happened. I had difficultly with the automated system recognizing the input, i.e key touches.",
344250,06-MAR-12,05-MAR-12,Nes,,en,70.26.37.135,j__guimond@sympatico.ca,15147678,000000123721208,4,5,,4
344251,06-MAR-12,05-MAR-12,Yassine,,fr,184.144.223.196,aurili@sympatico.ca,15144454,000000123717414,4,4,"Le technicien m'avait dit que je recevrais le fils électrique défectueux dans 3 jours.  Ce qui me préoccupait beaucoup, puisque je travaille avec internet.   Et surprise ce matin, livraison par Purolator du fils en question.  Ouf, quel soulagement.  Si je l'avais su dès hier.",5
344252,06-MAR-12,04-MAR-12,Ashwini,,en,50.101.221.22,margaret.attridge@sympatico.ca,15140592,000000123704600,4,4,Talk in more lay person words so we understand what you are saying,4
344253,06-MAR-12,04-MAR-12,Mathieu,,fr,184.144.219.200,ptranquille@bell.net,15141808,000000123696651,4,5,,4
344254,06-MAR-12,04-MAR-12,Francois,,fr,184.144.219.200,ptranquille@bell.net,15141810,000000123698271,4,5,,4
344255,06-MAR-12,05-MAR-12,Diana,,en,174.89.198.153,trtucker@sympatico.ca,15152798,000000123710324,4,3,This was a followup to a previous call and the arrangement that was made earlier had not been followed properly.,3
344256,06-MAR-12,05-MAR-12,Eleanor,,en,69.158.119.170,wyarlett@sympatico.ca,15153148,000000123719937,5,5,"Eleanor was wonderful. I have renewed hope for Bell now.
My question is why pay a overpayment charge now now in order to avoid being charged interest and then to have it credited back next month just to make Bell's bookkeeping easier?",4
344257,06-MAR-12,05-MAR-12,Luis,,en,70.48.167.153,jane_mar@sympatico.ca,15147766,000000123719455,4,3,,5
344258,06-MAR-12,05-MAR-12,Jenette,,en,70.27.66.66,bwilliams24@bell.net,15144952,000000123718745,4,4,n/a,4
344259,06-MAR-12,05-MAR-12,David,,en,70.50.115.80,sharongaulton@bell.net,15152000,000000123725571,4,4,,4
344260,06-MAR-12,05-MAR-12,Aymen,,fr,70.27.221.206,denis-gilbert@bell.net,15145918,000000123716345,5,5,rien tout etais parfait le tech a été poli patient etc,5
344261,06-MAR-12,05-MAR-12,Nancy,,en,174.95.182.142,heinz.wiedemann@sympatico.ca,15147338,000000123718545,5,5,"Iam absolutely satisfide Nancy was most helpfull in getting me back on line ,thanks Nancy.",5
344262,06-MAR-12,02-MAR-12,Elvis Francisco,,en,65.92.76.247,pagewood@sympatico.ca,15122324,000000123672084,4,4,exchanging the modem at a store would have been easier.,5
344263,06-MAR-12,03-MAR-12,Padmanaban,,en,65.92.92.123,lsimms@bell.net,15131402,000000123685060,2,4,"1. Reduce waiting time on the phone (Over one hour before inquiry was resolved)
2. If cheaper, though qualified immigrant labour must be used, invest in improving their accents, so that older, non-tech customers can understand what they say. ",2
344264,06-MAR-12,05-MAR-12,Jeffery,,en,74.12.236.224,franklinpaul@sympatico.ca,15146810,000000123720792,5,5,cannot think of any at this time,5
344265,06-MAR-12,04-MAR-12,Roy,,en,174.5.171.137,edgecity@sympatico.ca,15138040,000000123707938,1,2,Know Mac systems.,1
344266,06-MAR-12,05-MAR-12,Alexandre-Hugo,,fr,70.52.8.227,mamie.7@sympatico.ca,15149474,000000123719224,5,5,"J'aurais aimé ne pas avoir à passer 21 minutes au téléphone à essayer de me faire transferrer de la Tunésie au Canada. Je suis Québécoise et je tiens à parler à des gens qui sont près de moi, et peuvent beaucoup mieux m'aider",4
344267,06-MAR-12,05-MAR-12,Twinx,,en,99.245.143.100,stevie831@sympatico.ca,15152338,000000123719678,5,5,"let customers know,when you re cutting off there e mail
so that they can download there e mails 
addresses they are saving...
we are not all computer clever...ty",3
344268,06-MAR-12,03-MAR-12,Zaid,,en,174.88.43.73,johnsvoice@sympatico.ca,15130382,000000123677801,1,1,"Have a cohesive approach, where person on the phone knows exactly what services I am supposed to have, full access to files (including notes that customer retention had entered on account) and ability to resolve issue. Every time I called, person had to escalate call. Would be nice if they didn't make me, the customer, go through whole explanation over and over again.",1
344269,06-MAR-12,03-MAR-12,Oscar,,en,216.191.111.29,rlorenzoni@sympatico.ca,15133630,000000123688182,2,1,It's 30 days that our internet service has not been working and I had to explain to various technicians our issues and not yet resolved.  Yesterday a technician came to our home and solved what he taught was the problem. Today the internet connection does not work.,1
344270,06-MAR-12,05-MAR-12,Andrea,,en,70.49.68.111,noby@sympatico.ca,15150476,000000123721876,5,5,shorter wait on line,5
344271,06-MAR-12,05-MAR-12,Marwen,,fr,184.144.227.247,pvsl@sympatico.ca,15151054,000000123724718,5,4,n/a,5
344810,03-MAR-12,02-MAR-12,Diego,,en,70.24.155.163,mcmurdocarvings@sympatico.ca,15121292,000000123675079,5,5,given me a credit on my account as this problem has been ongoing now for a couple of weeks...you think it is fixed an then it starts to act up again.,4
344811,03-MAR-12,28-FEB-12,Christine,,en,67.233.53.103,golis@sympatico.ca,15077994,000000123590979,3,4,,4
344812,04-MAR-12,03-MAR-12,Philip,,en,70.29.113.26,sandidenne@sympatico.ca,15134056,000000123684198,2,1,Explained why my Internet was cancelled for no reason and had to wait 24 hours till come back on,2
344813,04-MAR-12,02-MAR-12,Anis,,fr,76.71.189.237,tekray1331@sympatico.ca,15112270,000000123652561,4,4,"Amélioré la communication entre les employers pour evité de nous faire passé des Heures au téléphone a répété Le probleme a tout les personnes que l'ont parles des fois meme jusqu'a 4-5 personnes differentent en plus de nous couper la ligne a tout bout de champ ,pour des erreurs qui viennes de votre super systeme informatique,faire des vérifications rigoureuses a votre systeme de facturation qui semble toujour faire défaut en votre faveur serais un atout majeur... Moi jai des probleme depuis plus de 6 mois avec la facturation! J'ai passé au moin 6 a 8 heures au téléphone avec votre service et a chaques fois,ce n'étais supposé de ne plus se reproduire... Et c'est un eternel recommensement;C'est inacceptable!!!Sa commense par un erreur humaine et apres sa dégénère a en plus finir...Pour plus de detail, appelé moi donc en personne plutot de faire des sondage par ecris et par boute automatisé,c encore de mon temp que je prend pour faire sa,c'moin long en parole qu'a lordinateur... ",2
344814,04-MAR-12,01-MAR-12,Catherine,,en,184.151.63.160,ml.cox@sympatico.ca,15108892,000000123639778,4,4,"How about writing my name correctly!!!

MARY LOUISE COX (I am not Mary Cox).

Thank you",4
344815,04-MAR-12,03-MAR-12,Jean-Raynaud,,fr,70.29.190.202,go2llbouchard@sympatico.ca,15129282,000000123681954,5,5,,5
344816,05-MAR-12,04-MAR-12,Hari,,en,174.92.113.3,vmossey@sympatico.ca,15143408,000000123695416,5,4,,4
344817,05-MAR-12,03-MAR-12,Rod,,en,174.94.36.137,johnRolph@sympatico.ca,15130354,000000123693307,5,4,"i could have received info on my plug in to the bell line
this caused my problem after we lost all bell service on saturday",5
344818,05-MAR-12,01-MAR-12,Karen,,en,184.146.125.223,ehagan@sympatico.ca,15103850,000000123640655,4,4,,5
344819,05-MAR-12,04-MAR-12,Ridha,,fr,70.29.245.215,stephane.arcand@sympatico.ca,15142814,000000123699144,4,4,,5
344820,05-MAR-12,03-MAR-12,Edgardo,,en,70.48.253.218,stone_fly@bell.net,15134659,000000123692583,3,2,"Make out internet work consistently and with a reasonable download speed. Service person was helpful, but the results are still not resolved after three more calls and a service tech visit. ",
344821,06-MAR-12,05-MAR-12,Jan,,en,70.49.107.6,d-nogas@sympatico.ca,15145634,000000123721837,4,3,"Provide better integration for customers who have Bell Home Phone and Bell Internet services. I shouldn't have to deal with 2 separate organizations withing on service provider. The agent couldn't solve a problem that I was experiencing with my Bell.ca account. I ended up spending close to 2 hours and speaking with 4 different agents until the problem was addressed. 
The problem with my Bell.ca account was not something that was caused by me. 
I did appreciate the suggestion by the agent Jan, to consider taking advantage of a special promotion to change my plan to the Bell Fiber 16. With the new plan I will save money, have increased bandwidth and greater monthly capacity.
I would appreciate if Bell would be more proactive to advise me of ways that I can save money or get better service at the same cost. ",3
344822,06-MAR-12,05-MAR-12,Stephen,,en,50.101.227.64,wtwaits@sympatico.ca,15153138,000000123711211,5,4,Get it right the FIRST time.  This was my fourth call within a week to resolve same issue.,3
344823,06-MAR-12,05-MAR-12,Ahmed,,fr,67.68.72.26,jpdube49@sympatico.ca,15148350,000000123710507,4,5,,5
344824,06-MAR-12,05-MAR-12,Katherine,,en,69.156.97.105,mediate4u@sympatico.ca,15149886,000000123715576,2,2,"Katherine tried to be very helpful. Looks like her support is lacking as well. Received a message from Bell support internet yesterday saying i was almost out of 2 GB's. I'm supposed to have 4GB's. 
Bell needs to get their combined info for customers correct. I have not received satisfaction for promises from your Loyalty dept. as yet. Hopefully this will be sorted out. ",3
344825,06-MAR-12,05-MAR-12,Mohamed,,fr,174.94.73.68,cecile.c@sympatico.ca,15145214,000000123726300,5,5,"M. Mohamed,votre conseiller a été parfait. Patient, très bonne diction,
bon entregent pour répondre à mes questions.  Conseil à garder ce conseiller.
Je suis âgée de +94 ans, un peu sourde..
ce monsieur répond aux exigences de vos clients. Merci à ce monsieur, et à vous pour votre choix de personnel.  
Merci.
cecile.c@sympatico.ca
 
",5
344826,06-MAR-12,05-MAR-12,Chekib,,fr,65.92.169.100,tagassi1@sympatico.ca,15152484,000000123725210,4,2,"Bien vous avez fait votre possible .
Vous m'avez envoyer un excellent technicien chez moi qui as tout resolue.Il etait d'une grande gentillesse et d'une grande disponibilité son nom Marco.
J,ai été tres satisfaite de son travaille. (il es venu le 6 mars vers 11.00 am) Merci beaucoup ",5
344827,06-MAR-12,05-MAR-12,Walter,,en,69.158.137.195,joebennett@sympatico.ca,15148210,000000123714047,5,5,,5
344828,06-MAR-12,01-MAR-12,Edwin,,en,70.24.24.164,ralph-t@sympatico.ca,15110320,000000123632996,4,4,,4
344829,06-MAR-12,05-MAR-12,Kira,,en,70.51.160.254,bthornber@sympatico.ca,15144930,000000123717961,3,3,"The first rep I spoke to needed to speak more clearly and loudly. When I was referred to Kira, she was polite and I could hear her.  Only time will tell if the problem discussed will be resolved.",4
344830,06-MAR-12,05-MAR-12,Emna,,fr,184.148.216.229,robby47@sympatico.ca,15151472,000000123716430,4,4,si je supprime internet explorer est ce que cela peut affecter mon site web,4
344831,06-MAR-12,05-MAR-12,Stephen,,en,76.67.120.130,HBergie@sympatico.ca,15143812,000000123721975,4,5,,5
344832,06-MAR-12,05-MAR-12,Armando,,en,70.54.112.244,klausschluter@bell.net,15148676,000000123720245,5,5,,5
344833,06-MAR-12,05-MAR-12,Zaccheus,,en,70.49.244.60,stanley.dam@bell.net,15152262,000000123713612,5,5,,5
344834,06-MAR-12,05-MAR-12,Arianne,,fr,70.29.188.8,levesquem@sympatico.ca,15148994,000000123714959,5,,,5
344835,03-MAR-12,02-MAR-12,Sabha,,en,184.144.32.135,cmcdonnell@sympatico.ca,15115898,000000123664271,5,5,"There was nothing to improve on...waiting time was less then 1 min. and the repres. solved my issue immediately, she was very pleasant and easy to understand....  Thank you",5
344836,03-MAR-12,26-FEB-12,Malek,,fr,67.68.251.232,motta9@bell.net,15060908,000000123535967,5,5,,5
344837,04-MAR-12,03-MAR-12,Ahmed,,fr,67.68.104.215,guillaume.caron.1@bell.net,15129384,000000123689164,5,5,,5
344838,04-MAR-12,03-MAR-12,Faqria,,en,174.88.48.124,dmalcolm@bell.net,15128274,000000123691057,5,5,,5
344839,04-MAR-12,03-MAR-12,Oscar,,en,65.95.102.66,f.e@sympatico.ca,15128698,000000123686500,5,5,"Not anything i can think of, really.",5
345322,03-MAR-12,02-MAR-12,Olivier,,en,65.93.201.152,cscott-taggart@sympatico.ca,15116032,000000123669446,5,4,Customer service could have offered the solutioon I got to with tech support before offering me an up-sell.,3
345323,03-MAR-12,02-MAR-12,Valerie,,fr,174.92.182.241,courtier.pm@sympatico.ca,15115966,000000123664483,5,5,rien du tout,5
345324,03-MAR-12,29-FEB-12,Ahmed Khalil,,fr,70.24.235.88,s.morneau@bell.net,15097734,000000123626863,4,4,,4
345325,03-MAR-12,29-FEB-12,Diana,,en,64.231.40.12,kierstead@sympatico.ca,15093532,000000123620632,4,4,,5
345326,03-MAR-12,02-MAR-12,Claudia,,en,76.69.18.78,sbaird@sympatico.ca,15123866,000000123658187,5,4,"Really Claudia was very helpful, patient, and did explain when I asked questions.
Very good person.",5
345327,03-MAR-12,02-MAR-12,Stephen,,en,70.51.162.230,ilict@sympatico.ca,15118416,000000123659807,5,5,,5
345328,03-MAR-12,02-MAR-12,Denise,,en,70.48.251.66,a.valcourt@bell.net,15113786,000000123657613,5,5,"I had my internet email installed in early Sept. and now it is finally working!It has taken a lot of patience, hurray for Denise.",3
345329,03-MAR-12,02-MAR-12,Daniella,,en,70.49.111.95,sikkeb@sympatico.ca,15124190,000000123669111,5,1,"Daniella was a delight to work with. I wish all your reps were as friendly.
As for my issue, may I suggest that your application engineers (for Bell Internet Security) review the ""automatic update"" and the scan issue at start up. I really don't like the way they choose to do it. I have no options.  I prefer to do the updates and the scan at a different time. These things slow my PC down and when I'm in a hurry, it's extremely frustrating.
",4
345330,03-MAR-12,02-MAR-12,Bob,,en,65.93.99.54,l_kozanczyn@sympatico.ca,15120096,000000123675227,5,5,,5
345331,03-MAR-12,02-MAR-12,Ben Mahmoud,,en,174.91.253.43,raymond.joncas@sympatico.ca,15123028,000000123676317,5,5,,5
345332,03-MAR-12,27-FEB-12,Wafa,,fr,67.68.127.102,redgy911@sympatico.ca,15070968,000000123551502,4,4,,4
345333,03-MAR-12,02-MAR-12,Eric,,en,74.12.242.171,codsong@sympatico.ca,15115916,000000123671461,2,1,Do not end the existing service in order to make more money !!!!!!,1
345334,03-MAR-12,02-MAR-12,Kali,,en,65.92.33.68,jmrutledge@sympatico.ca,15119168,000000123663030,5,5,"Offer to back-date the one-time modem charge to when it was first available instead of my having to insist on it.  Even better, it should have been an automatic adjustment with credit given for my many years with your company. I'll take the two-month credit, but don't think you've done yourself any favours...",3
345335,03-MAR-12,02-MAR-12,Manoranjith,,en,184.147.215.163,l.thompson@sympatico.ca,15120088,000000123665608,5,2,"my internet is interment now and then I just went on it and it asked me to reboot my two wire router. I turned off my browser started it back up and no porblem
yesterday I had a problem with hearing someone on the phone with my hearing aids ",5
345336,03-MAR-12,02-MAR-12,Keerthi,,en,184.146.135.7,lauraharper@sympatico.ca,15120178,000000123671724,5,5,Nothing,5
345337,03-MAR-12,01-MAR-12,Med Ali,,fr,64.229.131.149,dewag@sympatico.ca,15103316,000000123645972,4,3,"Mon problème a été résolu rapidement mais mon interlocuteur a voulu aller au-delà et faire quelques expériences de son côté pour me venir en aide sur des choses que je n'avais pas demandées mais en lien avec mon problème. cela apris pas mal de temps (30 min.) et il a dû avouer qu'il n'était pas capable.
Il voulait me donner une bonne expérience du canada.",4
345338,03-MAR-12,02-MAR-12,Suresh kumar,,en,65.93.116.176,kas15108@bell.net,15119706,000000123660821,5,5,NOTHING,5
345339,03-MAR-12,01-MAR-12,Zulfiquar,,en,174.95.66.94,mjt.hodgson@sympatico.ca,15108864,000000123647968,1,1,"Fix your internal order proscessing/fulfillment system. I upgraded to fibe 16 and should have received 1 modem, received 3. Modem should have come with cables & filters. There were not any in any of the 3 modems received. Had to call cust svce to find out about returning extra modems. Also ordered 3 filters, 1 wall mount filter, splitter, ethernet cable & specifed phone cord. Received 1 filter. The delivery system works very well if only the order was correct. This triple and quadruple handling must cost Bell a fortune and cerainly erodes customer satisfaction. It has become a joke. I am about to call again to reorder the components I need to get the wireless system operational. Probably another 20 minutes of wasted time. So far you owe me about $150 for the time I've spent trying to get a relatively easy upgrade installed. Does not entice me to move from Rogers to your fibe TV.",2
345340,03-MAR-12,02-MAR-12,Walid,,fr,76.71.177.39,manonfarmer@bell.net,15120868,000000123653889,5,5,"que vos employés en Tunisie se ""!communiquent"" les informations sur notre compte, et les mettent À JOUR (ns devons répéter à chaque fois nos nouvelles coordonnées""",4
345341,03-MAR-12,02-MAR-12,Houssem,,fr,174.89.254.93,c.nenciovici@bell.net,15115232,000000123675979,2,2,"Technicien m'a dit que Bell ne dépanne pas les réseaux domestiques. Refus de m'aider?... ou pas la formation nécessaire?... À propos, dépannez-vous les problèmes de réseau domestique? Sinon je vais m'abnner avec autre compagnie.",
345342,03-MAR-12,01-MAR-12,Ahmed,,fr,184.145.155.232,michel_bujold@sympatico.ca,15108708,000000123641268,5,5,,5
345343,03-MAR-12,02-MAR-12,Atoiya,,en,74.12.188.176,maklenov@sympatico.ca,15120834,000000123673134,4,4,The sound/connection was very bad.  Thus it was difficult to understand everything.  Many times the sentences needed to be repeated thus the call took few minutes longer than it should have.  I am certain it was not on my end since this did not happen before or with the call i made immediately after the conversation with bell rep.,4
345344,03-MAR-12,02-MAR-12,Franssesca,,en,76.64.97.185,brianjohnston008@sympatico.ca,15115114,000000123657694,5,5,,5
345345,03-MAR-12,29-FEB-12,Taoufik,,fr,76.68.199.161,lise284@sympatico.ca,15094076,000000123615096,5,5,Rien,5
345346,03-MAR-12,02-MAR-12,Samy,,fr,174.93.181.145,mrichard16@sympatico.ca,15121832,000000123658133,2,1,essayer de voir a ce que mon systeme fonctionne,1
345347,03-MAR-12,02-MAR-12,Andrew,,en,174.88.0.94,fbshaw@sympatico.ca,15117256,000000123661147,5,5,Very little more - the person was very knowledgeable and of great assistance.,5
345348,03-MAR-12,02-MAR-12,Mohamed,,fr,64.229.50.9,jpvallee@bell.net,15119430,000000123660394,4,5,Tout est bien,5
345349,03-MAR-12,01-MAR-12,Diego,,en,184.147.210.42,rgkukoly@sympatico.ca,15110586,000000123649292,2,1,"Fixed the problem
Regarding the question below, it really depends if Bell fixes the problem. Got a new phone on Tuesday and still don't have email on Saturday. It's a lot to pay or just a phone and no email....",2
345350,03-MAR-12,02-MAR-12,Samy,,fr,76.68.198.38,jmarchand01@sympatico.ca,15119152,000000123661943,5,5,,5
345351,03-MAR-12,02-MAR-12,Noureddine,,fr,174.88.84.82,gabriel.parent@sympatico.ca,15117524,000000123656533,4,4,,5
345352,04-MAR-12,03-MAR-12,Adnan,,en,65.93.88.217,gmurray12@bell.net,15129274,000000123690412,5,4,,4
345882,03-MAR-12,02-MAR-12,Brent,,en,70.27.123.68,michael.douglas@sympatico.ca,15121480,000000123666006,1,1,"ATTN: John Watson Executive VP
      Customer Relations

The one thing Bell neglected to do was diligently pursue a resolution to the rogue DNSChanger malware ,namely the criminal breach against Bell and it's clients uncovered by the FBI in early 2011 requiring a US court ordered four month interim DNS server cleanser to be initiated which expires March 8th 2012. AND BELL CONTACTS ME ON MARCH 2 2012 , **** six days **** before the impending connectivity armageddon with a "" oh by the way the criminals slipped this one by us too and we have washed our hands and you along with thousands of others are on your own. ""  WELL THANK YOU FOR SIX DAYS NOTICE BELL. I HAVE OBVIOUSLY ESCALATED MY COMPLAINT UP THE EXECUTIVE TOTUM POLL AT BELL BUT BASED ON THE MESSAGE BELL HAS DIRECTED ITS AGENTS TO DISPERSE FOR CLIENT CONSUMPTION A CLASS ACTION DAMAGE SUIT MAY BE THE ONLY WAY TO RESOLVE THIS LAPSE IN MANAGEMENT. YOUR SURVEY NEEDS A FEW MORE ELECTION BOXES LIKE DISAPPOINTED ; BETRAYED ; BEWILDERED AND PLAIN OLD ""PISSED OFF"" AT BELL FOR SITTING ON THIS UNTIL THE DAWN OF THE DEADLINE. Bell , like the other IPS's affected in a pool of 6m plus watched as the FBI arranged for an interim remedial IT intervention was integrated to protect clients. Why the hell coudn't Bell along with the other IPS's affected adopt the same remedial IP DNS cleanser fix because The FBI and Bell new precisely what computers were infected months and months ago. Yet Bell elects to telephone me , a client they undertook to protect via Bell Internet Security , and pretend that they are walking me through a DNS test
to determine if my computer is infected WHEN THEY HAVE KNOWN FOR SOMETIME THAT THE DNS SERVER THEY THEMSELVES ASSIGNED
AT SET UP (INCEPTION ) WAS INDEED INFECTED. MAYBE BELLS ROUTER IS INFECTED TOO WHO KNOWS. I CANT TRUST BELL ANY LONGER TO PROTECT MY INTERESTS.
I do remain hopeful that common sense and a sincere concern for good customer relations will induce Bells Executive to get a hold of this ticking time bomb and finally give it the attention it needs to remedy same - well before it spirals out of control - needlessly.

Thank You
Michael Douglas
Bell Customer for 65 years ( so far )",1
345883,03-MAR-12,02-MAR-12,Pamela,,en,69.158.16.155,deborah.smith6@sympatico.ca,15116392,000000123668649,1,1,"representatives are polite, but, the internet service still does not work!  We get a different answer everytime we ask for help. and, again, the service is not working! this has been an ongoing problem and needs to be fixed!
",1
345884,03-MAR-12,01-MAR-12,Ron,,en,76.68.22.124,pdiraimo@sympatico.ca,15109852,000000123635058,5,4,,5
345885,03-MAR-12,01-MAR-12,Susan,,en,70.29.82.144,shirleystride12@sympatico.ca,15111540,000000123639878,5,5,,4
345886,03-MAR-12,02-MAR-12,Chaabane,,fr,69.157.130.17,mv2355@sympatico.ca,15121914,000000123667239,4,4,,5
345887,03-MAR-12,02-MAR-12,Shyam,,en,70.53.104.96,chevers@sympatico.ca,15115628,000000123661875,5,5,Not much.  Shyam was VERY patient and I hung up with no concerns whatsoever.,5
345888,03-MAR-12,02-MAR-12,Rufus,,en,69.157.156.208,linda.spindler@sympatico.ca,15120388,000000123666595,4,5,,5
345889,03-MAR-12,02-MAR-12,Shinoj,,en,74.12.61.180,m.tanney@sympatico.ca,15120766,000000123665348,5,4,,4
345890,03-MAR-12,02-MAR-12,Leni,,en,64.228.88.238,jenn.nicholson@bell.net,15118960,000000123659105,5,5,,4
345891,03-MAR-12,02-MAR-12,Luis,,en,65.94.206.212,cheyye@bell.net,15115632,000000123659472,5,5,"automatically give a credit for the time that my internet was down. or to make it more simplistic, a day's credit toward my next bill.
",3
345892,03-MAR-12,02-MAR-12,Mamta Tank,,en,184.145.86.199,kmackie@sympatico.ca,15119942,000000123670757,4,4,nothing at this time,4
345893,03-MAR-12,27-FEB-12,Tera,,en,69.157.38.206,dsanborn@sympatico.ca,15066154,000000123560121,5,5,,5
345894,03-MAR-12,28-FEB-12,John,,en,70.48.217.145,hazel1@bell.net,15078276,000000123581147,5,5,,
345895,03-MAR-12,02-MAR-12,Eddy,,en,65.95.188.232,christa.stofast018@sympatico.ca,15115702,000000123676216,3,1,"Rep took phone # and said would check out problem and call back in 10 minutes, but that didn't happen so I had to call in again.",3
345896,03-MAR-12,02-MAR-12,Aria,,en,205.237.34.10,mara.divittori@sympatico.ca,15120888,000000123665607,5,5,,4
345897,03-MAR-12,02-MAR-12,Sudhakar,,en,70.29.252.59,hsiew@sympatico.ca,15118326,000000123667245,4,4,Remind customers e.g every 90 days to change their Acces Code,4
345898,03-MAR-12,02-MAR-12,Jeff,,en,70.31.20.58,daju@sympatico.ca,15116110,000000123666745,5,3,,5
345899,03-MAR-12,02-MAR-12,Danny,,en,76.69.16.31,fstelzner@sympatico.ca,15117468,000000123654880,5,5,,4
345900,03-MAR-12,02-MAR-12,April,,en,184.146.70.53,choymayet@sympatico.ca,15115656,000000123664135,5,5,call waiting period,5
345901,03-MAR-12,02-MAR-12,Temsu,,en,74.15.82.61,pgrimshaw@sympatico.ca,15122636,000000123668359,5,4,Sending me a Tim Hortons coupon :),4
345902,03-MAR-12,02-MAR-12,Chamseddine,,fr,69.157.173.25,marisuza@sympatico.ca,15121050,000000123664839,4,5,Quand j'ai déménagé mes services cela incluait Internet alors que mon modem est resté connecté à mon ancien numéro à Montréal. De plus la ligne était inactive le vendredi matin et elle s'est rétablie sans quj'en sois avisée.,1
345903,03-MAR-12,01-MAR-12,Patrick,,en,74.14.2.51,brendabebbington@sympatico.ca,15101786,000000123644380,1,1,We received a letter regarding the fact that our current internet service was being discontinued and a notification to call 1-855-215-5681.  No one at this number was able to assist!  Very frustating and received the run around until we found the correct person at Bell Mobility.,2
345904,03-MAR-12,02-MAR-12,Sam,,en,74.14.129.176,bar.car@sympatico.ca,15114642,000000123675127,3,3,Use English speaking techs.,4
345905,03-MAR-12,02-MAR-12,Diaraye,,fr,69.159.120.146,lindades6@sympatico.ca,15120396,000000123667199,3,4,"ce que je déplore de bell canada c est quil a fallu que j appelle pour me plaidre du prix de ma facturation et il lon baisser ,ce n est pas en augmentant toujours avec des prix exorbitant que vous allez garder votre clientèle,une chance que jai eu le service fidelité car jaurai arrêter mes services chez bell pour un concurent soit cogecg cable ,mais apres avoir parler a une represente jai décider de rester avec vous.",4
345906,03-MAR-12,02-MAR-12,Mireille,,en,76.71.59.137,jmbrewster@sympatico.ca,15119154,000000123673536,4,5,Given me more information about why you think someone has to come to my house.  ,5
345907,03-MAR-12,02-MAR-12,Houcine,,fr,74.12.168.195,rene.tortue@sympatico.ca,15123124,000000123655260,4,3,"ecouter je suis avec bell depuis des annee mais je remarque quand on nous que telle chose a ete faite la reponse est non je demander un forfait depuis le mois de novembre et c,set au mois de mars on a commencer a applique le forfait donc on perd 1mois et demi pour rien il faut corriger ce gens de chose.",4
345908,03-MAR-12,02-MAR-12,Houcem,,fr,70.26.238.52,h.lafortune@sympatico.ca,15118054,000000123655546,2,1,La technicienne a fait ce qu'elle pouvait après le gêchis du premier technicien qui m'a dit de m'acheter un autre ordinateur,2
344272,06-MAR-12,03-MAR-12,Daniel,,en,174.93.164.35,jeffwhyte@sympatico.ca,15130076,000000123691037,4,4,"Daniel did an excellent job in addressing my problem which has lingered for months.  The problem is still not fully resolved since it is out of Daniel's hands, but he did made me feel that the issue was being looked into.  

If you have more people like Daniel working for you I would recommend Bell, unfortunately they are not like Daniel and Bell still needs to clean house!

6-8 hours of my time has been wasted on dropped called, unresolved issues and other issues. 

Thanks to employees like Daniel, Bell may not need to restructure again.",3
344273,06-MAR-12,01-MAR-12,Karim,,fr,65.92.38.147,marcvincent@bell.net,15108152,000000123640011,3,2,"Problème de connection avec hotmail. j'ai répondu au sondage de l'employé Abdel 895365, réf. 123379326 qui en plus de ne pas régler le problème m'a a causé encore plus. Heni réf. 123380415 qui lui a réparé une partie des problèmes qu'Abdel m'avais causés, Nebgha 537646 réf. 123379882, qui elle aussi a réparé une autre partie des problèmes causés par Abdel. Pour plus de détails voir les sondages déjà complétés.J'ai parlé à Karim pour avoir le sondage des autres employés à qui j'avais parlé par la suite et pas encore reçu le courriel de sondage au 6 mars. Je le ferai sur celui-ci. Employé no 463615 Yao, je l'ai informé qu'un employé m'avait déconnecté de facebook et qu'en plus je n'avait plus accès au lien à l'intérieur de mes mes courriels. Il n'a pas été capable de régler le problème et en plus a supprimé ce qui avait été réinstallé plus tôt par 2 employés avant lui ( Heni et Nebgha), j'ai perdu 2 hres avec lui, je suis revenu à la case départ.Par la suite j'ai rappelé et demandé à parler à un superviseur, après 2 hres avec Zied, il m'a dit que le problème de lien dans les courriels est dû à la réinitialisation de explorer faite par un des techniciens à qui j'ai parlé auparavant et que c'est à moi de résoudre le problème de lien que ce n'est plus de leur ressorts. Il me dit qu'il faut que je contacte Microsoft pour qu'il règle le problème et que cela ne coûtera rien. J'appele chez Microsoft et il y a des frais. Une chance j'ai appelé le département de la facturation et il m'ont remboursé après une longue discussion. En tout et partout j'ai perdu 8 heures avec Bell, beaucoup de stress et de l'acharnement pour le remboursement des frais et il faut que je me réinscrive chez facebook. Je crois que l'on devrait être en mesure de parler au même technicien qui a déjà travaillé à notre problème ou que celui-ci décrive en détail dans notre dossier ce qu'il a fait pour tenté de régler le problème car quand on parle à un autre technicien il nous demande ce que l'autre a fait mais je ne suis pas technicienne je ne peux lui expliquer tout ce que l'autre a fait et en plus le technicien ne m'explique pas tout ce qu'il fait. Et là le technicien recommence à zéro et c'est du essai - erreur et des pertes de temps. Je ne suis pas du tout satisfaite du semblant de service que j'ai eu avec certains de vos techniciens. Comment ce fait-il que tout d'un coup je n'était plus capable de me connecter à hotmail???",2
344274,06-MAR-12,02-MAR-12,Walid,,fr,70.48.16.150,luctrepanier@sympatico.ca,15120662,000000123674127,4,5,,4
344275,06-MAR-12,04-MAR-12,Manel,,fr,184.145.218.100,claulavoie@bell.net,15137306,000000123698776,5,5,Tout a été fait correctement.,4
344276,06-MAR-12,05-MAR-12,Mohamed Yusuf,,en,174.89.54.89,tonymergel@bell.net,15152748,000000123713313,3,1,Very difficult to understand the first gentleman I spoke to.  Some language barrier. ,4
344277,06-MAR-12,05-MAR-12,Mukendi,,fr,174.91.209.142,rlabbet6@sympatico.ca,15151440,000000123713497,5,5,,5
344278,06-MAR-12,04-MAR-12,Marina,,en,70.49.209.52,cmonte@sympatico.ca,15137324,000000123697226,5,5,The representative conducted herself in a very professional and courtious manner.thank you,5
344279,06-MAR-12,27-FEB-12,Mathieu,,fr,74.15.191.175,berube.martine@sympatico.ca,15064600,000000123559736,3,2,"depuis que j ai changer pour vibe j ai des probleme de connection chose que je n avait pas avant
",3
344280,06-MAR-12,01-MAR-12,Kylie,,en,174.95.15.135,joekan@bell.net,15106380,000000123630813,5,5,make sure I get Kylie again next time,5
344281,06-MAR-12,23-FEB-12,Nicholas,,fr,74.15.191.175,berube.martine@sympatico.ca,15020150,000000123485711,3,2,apres 4 appel et un technicien qui est venu a la maison toujour le meme probleme qui reviens,3
344282,06-MAR-12,04-MAR-12,Alejandro,,en,76.67.119.21,fdcollis@sympatico.ca,15138276,000000123702208,5,4,,5
344283,06-MAR-12,04-MAR-12,Gayathri,,en,38.99.151.140,theriders@sympatico.ca,15143120,000000123695392,4,4,,4
344284,06-MAR-12,05-MAR-12,Hechmi,,fr,174.93.190.236,francois.lavoie3@sympatico.ca,15146782,000000123722934,4,4,rien,4
344285,06-MAR-12,05-MAR-12,Ajay,,en,174.94.46.209,r.deline@sympatico.ca,15151076,000000123714582,5,5,,4
344286,06-MAR-12,04-MAR-12,Aquiles,,en,174.89.110.158,brisewick_7@sympatico.ca,15136804,000000123703509,2,1,,3
344287,06-MAR-12,04-MAR-12,Srinivasan,,en,174.89.110.158,brisewick_7@sympatico.ca,15136806,000000123704413,1,1,,2
344288,06-MAR-12,28-FEB-12,Anis,,fr,76.65.83.90,jaauger@sympatico.ca,15078744,000000123580395,1,1,NE PAS CHERCHER À ME VENDRE UN PRODUIT QUI NE PEUT MÊME PAS SE RENDRE CHEZ MOI.,2
344289,06-MAR-12,05-MAR-12,Saber,,fr,70.55.88.83,cotedjg@bell.net,15145552,000000123716755,5,5,,5
344290,06-MAR-12,05-MAR-12,Linda,,en,70.26.101.91,chicowilson@sympatico.ca,15145316,000000123709593,5,5,"Nothing. Extremely helpful, friendly & knew her stuff. One of the most pleasant experiences I've had with a Bell Representative.",5
344291,06-MAR-12,03-MAR-12,Chaabane,,fr,70.52.78.16,hugues.belanger@sympatico.ca,15129614,000000123686174,4,5,,5
344292,06-MAR-12,19-FEB-12,Edwin,,en,174.92.35.97,craftygamma@sympatico.ca,14975006,000000123380605,4,4,"A customer should not have to go through loops when a trouble call is placed to Bell.  The service tech.who came to the house on Tuesday 22nd (first name Wayne) was awesome.  He solved the internet problem in no time and so far so good. Being a senior, and a long standing customer with Bell, I feel your Help Desk should really listen to what the customer is telling them.  I realize that some trouble shooting has to be done at my end, but when that has all been done a technician should automatically be sent out.  
When it was time to change the television bundles, we received a phone call the night before telling us to ensure someone was at home the following day between noon and five pm as a technician would be there between those hours and someone had to be here for them.  We cancelled our previous commitments and waited all afternoon, and guess what, no one showed.  The channels were removed from the television without anyone having to come in the house.  So that was our day wasted.  There wasn't even a phone call to explain why.
As a result I have contacted another service supplier and we are in the process of comparing services and prices. ",3
344293,06-MAR-12,05-MAR-12,Houssemeddine,,fr,174.89.221.9,lequeretgjp@sympatico.ca,15148968,000000123716820,3,5,,4
344294,03-MAR-12,02-MAR-12,Hector,,en,70.29.11.38,neil.britton@sympatico.ca,15121998,000000123662309,5,5,Nothing!,5
344840,04-MAR-12,03-MAR-12,Ghislain,,en,70.26.123.57,jasco.mark@sympatico.ca,15129914,000000123685110,1,1,dont worry im going to ROGERS in JULY,1
344841,04-MAR-12,02-MAR-12,Ahmed,,fr,70.51.4.69,legendre.louise@sympatico.ca,15120262,000000123659998,5,4,C'était parfait,5
344842,04-MAR-12,03-MAR-12,Igor,,fr,184.144.181.194,vincentgig@sympatico.ca,15135334,000000123680475,4,4,,3
344843,04-MAR-12,03-MAR-12,Ayesha,,en,70.73.68.63,worthingtonb@bell.net,15135552,000000123688004,5,2,nothing.  My connection with the online chat was disconnected from my end and I wasn't able to reconnect to complete my inquiry.,5
344844,04-MAR-12,03-MAR-12,Adnen,,fr,70.55.96.48,mimik@bell.net,15132294,000000123688468,5,5,,5
344845,04-MAR-12,02-MAR-12,Denice,,en,76.69.85.70,leskar@sympatico.ca,15120294,000000123665989,5,5,"To:Mr.John Watson, Exec.VP
I think you should know we(my wife and I) were completely pleased with your service.
On March 2 in the afternoon we called your office and a lady who answered my call was just PERFECT!She worked hard for,at list half an hour, and we appreciated the steady help she has given us.MANY THANKS!",5
344846,04-MAR-12,03-MAR-12,Denys,,en,70.31.112.130,peterwalton@bell.net,15133056,000000123683158,5,5,Nothing,5
344847,04-MAR-12,03-MAR-12,Haythem,,fr,174.91.238.229,gulzanne@sympatico.ca,15129390,000000123693079,4,5,"Peut-être tenir compte du nombre d'ordinateur de disponible dans une résidence et envoyer un avis lorsque le nombre d'utilisateur est dépasser... Un technicien m'a confirmer que 10 utilisateurs utilisaient ma bande passante... alors que nous possédons 3 ordinateurs et 4 si vous comptez le Ipad comme ordi.
D'avoir été avisé par un courriel de Bell que ma bande passante était déjà à moitié pour ce mois, m'a permis d'aller vérifier et de vous contacter plus tôt. Merci ! - 4/03/2012 ",3
344848,04-MAR-12,01-MAR-12,Linda,,en,76.70.64.118,aden.smith@bell.net,15100414,000000123641472,1,1,Have a rep who speaks legible English,2
344849,04-MAR-12,01-MAR-12,Diego,,en,74.14.201.22,dale.dolan@sympatico.ca,15102870,000000123631723,4,4,,4
344850,04-MAR-12,02-MAR-12,Alex,,en,70.49.148.2,will.and.sandra@sympatico.ca,15125488,000000123672951,4,4,nothing,5
344851,04-MAR-12,03-MAR-12,Latisha,,en,64.229.80.198,bdittburner_4@sympatico.ca,15126772,000000123690249,4,4,offer greater choice in extra GB insurance plans,4
344852,04-MAR-12,03-MAR-12,Mohamed,,fr,65.94.169.47,sylvain.rene@sympatico.ca,15134760,000000123689236,4,5,,4
344853,04-MAR-12,03-MAR-12,Carlos,,en,65.92.153.190,loretta_tam@sympatico.ca,15131324,000000123679848,4,2,,4
344854,04-MAR-12,03-MAR-12,Rahul,,en,74.12.43.61,shirob@bell.net,15134276,000000123694764,4,4,nothing that I can think of.,4
344855,04-MAR-12,24-FEB-12,Mohamed Amine,,fr,70.53.240.142,daoust222@sympatico.ca,15034646,000000123504851,5,5,"Non tout a bien été, on a répondu à ma demande.",5
344856,04-MAR-12,03-MAR-12,Tarek,,fr,184.145.173.220,guy.provost01@bell.net,15129400,000000123681405,4,4,,3
344857,04-MAR-12,02-MAR-12,Jordan,,en,70.30.88.132,ebmurray@sympatico.ca,15116900,000000123675610,5,5,,5
344858,04-MAR-12,03-MAR-12,Ravi,,fr,70.49.94.204,ken.rudd@sympatico.ca,15130716,000000123688422,4,4,,4
344859,04-MAR-12,03-MAR-12,Jorge Alberto,,en,76.69.143.5,roy.singh@sympatico.ca,15133866,000000123694715,4,4,,5
344860,04-MAR-12,24-FEB-12,Jenette,,en,174.93.54.89,grozdanis@sympatico.ca,15036712,000000123508257,5,5,Nothing,5
344861,04-MAR-12,01-MAR-12,Mohamed,,fr,174.91.190.61,louise.richard3@sympatico.ca,15107688,000000123636766,3,2,écourter le temps inutilement passé à régler un problème en refaisant les mêmes manoeuvres plusieurs fois.  sans succès.,5
344862,04-MAR-12,02-MAR-12,Etienne,,en,76.65.185.168,dammendolea@sympatico.ca,15116126,000000123669038,5,5,Your sales staff acknowledged my concern and sent a technition to correct the problem. Thank U so much,5
344863,04-MAR-12,29-FEB-12,Walid,,fr,65.94.162.40,raymond.chartrand3@sympatico.ca,15097062,000000123617543,2,3,votre représentant noua a vendu ce qui voulait nous vendreet n'a pas répondu sans toutefois repondre sur le pourquoidu prpobleme que nous avions,4
344864,04-MAR-12,02-MAR-12,Lamya,,en,76.64.101.55,ksackett@bell.net,15120014,000000123660258,1,1,"He could acted professional! he didnt answer any questions, he was rude and he didnt phone my parents as requested you have upset everyone here with your incompetence, your very poor customer service and we are not happy with you at all! Good- day",1
344865,04-MAR-12,04-MAR-12,Brenda,,en,67.71.138.168,peter.hacker@sympatico.ca,15133030,000000123695076,5,5,,5
344866,04-MAR-12,04-MAR-12,Salvador,,en,67.71.138.168,peter.hacker@sympatico.ca,15133032,000000123694982,5,5,,5
344867,04-MAR-12,19-FEB-12,Majdi,,fr,67.68.170.75,tipounoir@bell.net,14980204,000000123389053,1,1,j'ai trouver que votre soutien technique manque de politesse avec les clients ,3
344868,04-MAR-12,03-MAR-12,Cristian,,en,67.68.38.31,debax@sympatico.ca,15128088,000000123688954,1,1, the person cristian was very bad he screwed up my wireless worse then it was. im not happy with that person at all. let us talk to people that actually speak english and they actually know what they are doing. i had a very bad experience with bell until i talked to a kyle from hamilton and he got my problem fixed within a half hour. the 2 calls before that the people from another part of the world were NOT very helpful and one of the people that i talked to was not helpfull at all. need more people that we can actually understand and know what they are doing. i was almost to the point to drop your service and get another internet company until i talk to some one that actually spoke english he was awesome.,1
344869,04-MAR-12,21-FEB-12,Richard,,fr,184.144.174.172,gamache.denis@sympatico.ca,14998112,000000123429523,4,5,,4
344870,04-MAR-12,02-MAR-12,Andre-Emilie,,en,184.145.65.153,robert.walsh@sympatico.ca,15123358,000000123661502,5,5,No concerns at this time.,5
344871,04-MAR-12,01-MAR-12,Tim,,en,184.144.152.73,robmceachern@sympatico.ca,15110818,000000123647218,5,5,,5
344872,04-MAR-12,03-MAR-12,Kumar,,en,67.70.43.93,epdickey@bell.net,15128612,000000123693937,4,4,"Improve verbal skill & Customer Service.
Cut down on ""wait time"" for a Technician",3
344873,04-MAR-12,02-MAR-12,Priyojoy,,en,174.89.197.24,sneethling@sympatico.ca,15124312,000000123670605,5,3,upgrade a 40 year old phone lines that would enable me to get internet speed faster than 2.5 Mbps cause i was paying for a plan that was to supply me up to 6 Mbps and i could have been on a lower grade package!!!!,2
344874,02-MAR-12,28-FEB-12,Denys,,en,70.50.60.183,silenth@sympatico.ca,15084974,000000123596851,5,4,no,4
344875,03-MAR-12,02-MAR-12,Bochra,,fr,76.70.63.135,p.filiatrault@sympatico.ca,15122306,000000123654713,3,5,la complexité des opérations ne sont pas simples pour une personne qui connaît peu la technologie. La technicienne est impatiente à ce que nous opérions donc je pense qu'il est plus efficace si vous prenez charge de l'intervention au départ.,4
344876,03-MAR-12,02-MAR-12,Cara,,en,70.26.12.56,morris.schachnow@sympatico.ca,15121800,000000123667009,4,4,less options before getting to talk to a real person.,5
344877,03-MAR-12,02-MAR-12,Pamela E,,en,70.27.40.61,jmillar2@sympatico.ca,15119158,000000123662334,5,5,,4
345353,04-MAR-12,03-MAR-12,Med Ramzi,,fr,184.148.219.140,bobbi351@sympatico.ca,15126982,000000123684888,5,5,"Que la première fois que j'ai eu ce problème. Que l'autre conseiller le règne totalement. Je ne l'aurais pas
eu de nouveau.

Mais j'ai bien hâte de voir si le problème reviendra. Car le conseiller d'hier m'a bien dit qu'il avait tout
arrangé. 
",4
345354,04-MAR-12,03-MAR-12,Duncan,,en,184.148.67.170,dwcoghlan@sympatico.ca,15128454,000000123682601,5,5,,5
345355,04-MAR-12,03-MAR-12,Felix,,en,70.26.142.155,penniw@bell.net,15133016,000000123687838,5,4,Nothing...I appreciated his clear communication,4
345356,04-MAR-12,03-MAR-12,Daniel,,en,74.15.83.146,sandy.kirkman@sympatico.ca,15134078,000000123685668,5,5,"Nothing, the representative was extremely patient, friendly and helpful.",5
345357,04-MAR-12,03-MAR-12,Kanchana,,fr,74.15.115.163,moromou@sympatico.ca,15132434,000000123682922,4,4,Rien de plus à ce moment là.,3
345358,04-MAR-12,03-MAR-12,Mario,,en,174.89.109.173,bob-jane.hodgson@sympatico.ca,15126974,000000123686904,5,5,,5
345359,04-MAR-12,03-MAR-12,Pedro,,en,184.144.74.208,redmnmzz@sympatico.ca,15133492,000000123688944,5,5,,5
345360,04-MAR-12,02-MAR-12,Mahesh,,en,65.95.244.194,r-mitch3@sympatico.ca,15122898,000000123657664,5,5,The person I was dealing with on my situation was excellent to deal with. Thank you for your help,5
345361,04-MAR-12,03-MAR-12,Pratiksh,,en,76.68.120.115,joan.beattie@sympatico.ca,15130262,000000123677288,5,5,Waiting time,4
345362,04-MAR-12,03-MAR-12,Gopi Rathinam,,en,174.95.254.82,springbunch@bell.net,15134514,000000123677362,5,5,Can not think of any area for improvement. I am a new Bell internet customer who is very impressed with Bell's excellent customer technical support.,5
345363,04-MAR-12,03-MAR-12,Rudys,,en,174.95.129.4,apogo@sympatico.ca,15126548,000000123677936,5,5,can not think about something,5
345364,02-MAR-12,01-MAR-12,Nizar,,fr,69.70.124.186,claudeasimard@sympatico.ca,15102536,000000123644790,3,5,Le langage de la personne qui m'a répondu était difficile à comprendre,5
345365,04-MAR-12,02-MAR-12,Sulochana,,en,174.88.217.161,nfeagan@sympatico.ca,15122030,000000123674826,4,4,,3
345366,04-MAR-12,03-MAR-12,Ahmed,,fr,76.71.225.82,d__lafontaine2@sympatico.ca,15127852,000000123678402,4,4,,4
345367,04-MAR-12,03-MAR-12,Suzon,,en,65.92.46.220,kodiwoods@sympatico.ca,15130868,000000123686392,1,1,"Listen and understand my problem and quit passing me off to other department. I do not appreciate talking to someone in INDIA  who really doesn't understand my problem and apologized several times for the inconvenience. I thought I was a BELL CANADA customer and not a BELL INDIA customer. I asked to talk to someone in Canada and he said to dial 905-310-2355! that's the number I called and got him. NOT very good service. 
 ",1
345368,04-MAR-12,02-MAR-12,Marc-Andre,,en,70.53.74.17,scott.kalbfleisch019@sympatico.ca,15123910,000000123672014,1,1,"My modem was not working properly.  The CCR quickly determine it was broken and said a new one would be arriving in FIVE days!   This is unnaceptae service.  If I have issue with my Rogers cable box, I can get it replaced in minutes at one of their retail outlets.  I am currently shopping for TV providers - based on this service... I'm sticking with Rogers.
...And the CCR was wrong - the modem started working again.  Poor service all around. ",1
345369,04-MAR-12,03-MAR-12,Rym,,fr,174.89.255.91,marc.anton2@sympatico.ca,15131658,000000123686263,5,5,RIEN TOUT ÉTAIT PARFAIT!,5
345370,04-MAR-12,03-MAR-12,Elmer,,en,174.91.48.139,dbeatty@sympatico.ca,15128032,000000123682286,5,5,Faster,5
345371,04-MAR-12,03-MAR-12,Lise,,en,69.158.144.17,heidi.stea@sympatico.ca,15129508,000000123683958,5,5,Nothing - met my needs,5
345372,04-MAR-12,03-MAR-12,Amine,,fr,174.94.86.204,ylambert000@sympatico.ca,15135610,000000123688590,5,5,me rajeunir j ai 83 ans,5
345373,04-MAR-12,03-MAR-12,Kurt,,en,174.95.24.160,vitgoldman@sympatico.ca,15135350,000000123679699,4,3,,3
345374,04-MAR-12,03-MAR-12,Danny,,en,76.67.194.199,ripjar@sympatico.ca,15133594,000000123678568,4,4,,4
345375,04-MAR-12,03-MAR-12,Rahma,,fr,70.53.141.218,alice.chenier@sympatico.ca,15126282,000000123686016,4,3,,4
345376,04-MAR-12,03-MAR-12,Ravi,,en,69.157.131.141,jhhoward@sympatico.ca,15130156,000000123681102,5,5,,5
345377,04-MAR-12,03-MAR-12,Julio,,en,70.29.1.200,bernt.gaertner@sympatico.ca,15126870,000000123681108,5,5,"He was patient, courteous and very helpful. Couldn't ask for more.",4
345378,04-MAR-12,03-MAR-12,Jorge Alberto,,en,50.101.42.180,vfrogs@sympatico.ca,15135296,000000123683572,5,5,"nothing,Jorge was execelent",5
345379,04-MAR-12,02-MAR-12,Max,,en,70.53.113.37,bbelbeck@sympatico.ca,15114692,000000123669802,5,4,,3
345380,04-MAR-12,03-MAR-12,William,,en,76.69.7.45,dan_poirier@sympatico.ca,15127894,000000123693832,5,5,,5
345381,04-MAR-12,03-MAR-12,Lokeswaran,,en,65.93.116.143,veo1943@sympatico.ca,15135278,000000123686284,5,5,nonthing,5
345382,04-MAR-12,03-MAR-12,Khaled,,fr,174.92.232.59,mtasse1@sympatico.ca,15132500,000000123678658,2,1,m'offrir un forfait plus avantageux,4
345383,04-MAR-12,26-FEB-12,Jose,,en,70.52.40.31,theodore.zacharkiw@sympatico.ca,15062940,000000123546324,4,4,,4
345384,04-MAR-12,03-MAR-12,Nouha,,fr,74.12.230.215,lgingras_6@sympatico.ca,15131172,000000123677613,3,4,"Envoyer un nouveau mot de passe à quelqu'un par courriel alors que le prob. est de ne pas pouvoir accéder aux mails. Me dire que cela prendrait 72hrs et qu'il a fallu que je rappelle après 4 jours et attendre 45 minutes en ligne, je n'appelle pas cela un service correct. ",2
345385,04-MAR-12,02-MAR-12,Jenette,,en,207.164.79.55,joanne.marshall@sympatico.ca,15119212,000000123657981,4,4,Not charge fees in correctly to begin with- expensive enough,3
345386,04-MAR-12,02-MAR-12,Tim,,en,70.31.78.89,gheys@sympatico.ca,15117750,000000123657878,5,5,It could have taken less time.,4
345387,04-MAR-12,03-MAR-12,Mary,,en,184.147.42.155,sue.can@sympatico.ca,15134674,000000123681989,5,5,"Mary cleared it all up and put my mind at ease, however I have had contact with 3 other agents this last week, done a coupleof surveys and thought all was well, only to find it wasn't.  Hopefully it is now and the fact that Mary answered my questions clearly instead of going on and on in ""Bell Canada Speak"" got me off the phone a lot quicker, a couple of simple questions got me a couple of straightforward answers.  Wish me Luck and thank you to Mary",5
345388,04-MAR-12,29-FEB-12,Haley,,en,65.94.107.126,kkershaw@sympatico.ca,15093586,000000123614977,4,5,The reference number for the call I made 2 weeks previously did not seem to contain the details of the changes I was considering to make to my internet account and had to be repeated.,5
345389,04-MAR-12,03-MAR-12,Shabbir,,en,70.50.65.64,jpkertesz@sympatico.ca,15130458,000000123683516,5,5,,5
345390,04-MAR-12,03-MAR-12,Cherif,,fr,65.92.37.244,jo.jogagne@sympatico.ca,15130258,000000123685275,3,4,,3
345391,03-MAR-12,17-FEB-12,Youssef,,fr,70.55.204.127,michel_manon@sympatico.ca,14959444,000000123342850,1,1,,1
345392,03-MAR-12,02-MAR-12,David,,en,67.71.5.233,gd.rice@bell.net,15117622,000000123655595,5,4,,4
345393,03-MAR-12,02-MAR-12,Mahender,,en,67.71.5.233,gd.rice@bell.net,15117624,000000123658526,5,4,,4
345909,04-MAR-12,01-MAR-12,Denise,,en,70.24.91.145,kldhill@sympatico.ca,15106998,000000123630131,4,3,"I was told that a new modum was going to be sent out the next day (Friday) via courier to replace the one I had that was no longer powering up.  I waited in all day, but no courier showed up.  Later that day, we received a call from Bell asking if we had requested a service call, and could they come out on Saturday.  This came as a surprise.  As Saturday did not work for us, the service call was completed on Sunday, today.
What could you have done better to improve the recent experience?  Got your story straight in the first place... that no modum was being sent out via courier, but in fact it was going to be delivered by a service rep.  The iternet issue has been resolved to our satisifaction, and the service rep was very good.  ",3
345910,04-MAR-12,03-MAR-12,Souhaib,,fr,65.92.159.202,etienne.ferland@sympatico.ca,15128666,000000123685832,4,4,,4
345911,04-MAR-12,03-MAR-12,Ashwini,,en,65.95.227.238,lyne_sylvain@sympatico.ca,15131470,000000123682312,5,5,Make it easier for agents?representatives to reset password.  I had no access to a cell phone and the agent/representative could not call me back. Ended-up sending me an e-mail at my work email address and I had to log-into my server at work to retreive the e-mail via another pc. In the end my password was reset and both my daughter and I could receive emails.,5
345912,04-MAR-12,02-MAR-12,Sowmya,,en,174.94.25.11,jmindorff@sympatico.ca,15119160,000000123665924,5,5,Completely satisfied.,5
345913,04-MAR-12,01-MAR-12,Henry,,en,64.229.138.111,arthurw@sympatico.ca,15101042,000000123627901,3,1,Better commumication to customer.,3
345914,04-MAR-12,01-MAR-12,Mithila Maraj,,en,64.229.138.111,arthurw@sympatico.ca,15101044,000000123650239,1,1,Communicate to the cutsimer the precise reason for the service interruption and what was done to resolve it.,1
345915,04-MAR-12,03-MAR-12,Uzair,,en,70.27.130.125,wbuckley@sympatico.ca,15135446,000000123681631,4,4,,4
345916,04-MAR-12,03-MAR-12,Cristobal,,en,184.144.9.202,conlilly@sympatico.ca,15127724,000000123688763,4,4,"helped me get setup with my E-mail on my new computer.  Hope the settings stay and don't change when windows processes updates, which has been my past experience. ",4
345917,04-MAR-12,03-MAR-12,Med Amine,,en,70.52.51.137,dasil2125@sympatico.ca,15127958,000000123680468,4,3,"Med Amine was able to answer my question after I had been transferred a few times. However, eh confirmed that a technician would be coming in to install a modem based on what was written on my file. However, the technician never showed. Med amine was abel to answer my question after 4 or 5 different calls I made to Bell. His service was fine, but Bell's overall service is not.",2
345918,04-MAR-12,03-MAR-12,Alex,,en,76.69.67.214,hideakins@sympatico.ca,15129562,000000123690335,4,4,,4
345919,04-MAR-12,03-MAR-12,Alex,,en,76.69.67.214,hideakins@sympatico.ca,15129564,000000123689805,4,4,,4
345920,04-MAR-12,03-MAR-12,Hency,,en,65.94.207.208,cajcila@bell.net,15127214,000000123679268,5,5,"Your Technitions were very helpful with my problems. I wish them good with their jobs.

C. Gonsalves  ",5
345921,04-MAR-12,01-MAR-12,Alicia,,en,174.95.4.114,d_lrutherford@sympatico.ca,15102850,000000123640118,5,5,"I want to make sure this survery is about Alicia in the Ottawa office.  I just reread the top of the survey and see that it is about Alicia.
She could not have been more helpful and efficient and she got to the root of my problem immediately.

I have been trying to solve this issue with Bell since January and she managed to to do it quickly and thoroughly.  After being let down numerous times I wanted to wait for a few days to make sure in fact my emails were no longer deleting after 7 days.  It has been a very stressful experience and after many calls and repeating my issues someone finally got it and solved it.  Well done Alicia.
I even had someone from El Salvadore, Marta tell me after repeated talks that my problem stemed from my having a PC computer over 4 years ago and that somehow the settings had been set to delete after 7 days.  That is something we never would have done because we keep our emails for years to refer to.  Because of all this we have lost many years worth.
I am just grateful that Alicia was able to solve it and I wish I had got her the first time I called not the last.
Perhaps my issue should be reviewed and techs informed so this does not happen again.
We were hacked twice in December as well so I have had enough!  Hope I don't need your services again any time soon.

Lea",4
345922,04-MAR-12,24-FEB-12,Diana,,en,206.172.98.4,marylea.burtt@sympatico.ca,15040258,000000123505817,4,4,Diane was very pleasant and seemed eager to help.She seemed to understand my concerns.,4
345923,04-MAR-12,03-MAR-12,Ashwini,,en,70.26.64.112,robert.farah@sympatico.ca,15133678,000000123677961,3,1,did a more thorough test on the first call.,2
345924,04-MAR-12,03-MAR-12,Divya,,en,70.26.64.112,robert.farah@sympatico.ca,15133680,000000123686688,1,1,had a proper answer.not tell me that you have 24 hours to resolve it!,1
345925,04-MAR-12,03-MAR-12,Ayesha,,en,70.26.64.112,robert.farah@sympatico.ca,15133682,000000123692259,2,2,keep me informed and resolve the problem faster.,1
345926,04-MAR-12,03-MAR-12,Yazhini,,en,50.100.198.151,jld78@sympatico.ca,15130218,000000123682279,,1,"Unfortunately for us, we had been hacked.  Maybe the person we spoke to should have recommeded that we call Norton not Dell for updated browser information.  We told her we had a error message from Norton so if the rep is techno, she should have maybe told us that we should call Norton first, not Dell for a new browser.   This is not her fault at all and she did everything she could.  Also, in future, advise your techs that if they're calling any software provider, to call the official number provided from their website and not to google the number.",
345927,04-MAR-12,03-MAR-12,Alvin,,en,174.89.28.213,hingrey@bell.net,15129572,000000123688588,5,5,"Not a thing, Alvin resolved my issue quickly and efficiently, I was on and off the phone within 10 min, start to finish, and I appreciated his respect for my time.",5
345928,04-MAR-12,02-MAR-12,Alisia,,en,69.158.1.108,riet.raidl@sympatico.ca,15123256,000000123663587,5,4,,5
345929,04-MAR-12,17-FEB-12,Bry,,en,70.50.90.54,bill.priestly@sympatico.ca,14952358,000000123350732,5,4,,4
345930,04-MAR-12,03-MAR-12,Jamie,,en,76.69.40.242,glenda508@sympatico.ca,15129244,000000123687499,5,5,,5
345931,04-MAR-12,03-MAR-12,Gayathri,,en,65.92.68.12,debbiegallo@sympatico.ca,15128092,000000123679117,5,5,,5
345932,04-MAR-12,01-MAR-12,Moncef,,fr,74.15.141.96,marionc@sympatico.ca,15108248,000000123634408,4,4,qu'il n'y ait pas une nouvelle augmentation de tarif l'an  prochain...,4
345933,04-MAR-12,03-MAR-12,Ashwini,,en,70.31.73.60,john_241@sympatico.ca,15130356,000000123684634,4,5,,5
345934,04-MAR-12,03-MAR-12,David,,en,70.24.96.202,agretzinger@sympatico.ca,15126172,000000123682871,4,4,na,5
345935,04-MAR-12,21-FEB-12,Zee,,en,70.50.63.238,pmacioce@sympatico.ca,15004174,000000123429602,4,4,,5
345936,04-MAR-12,02-MAR-12,Nedra,,fr,65.93.130.66,guy_pelletier@bell.net,15118030,000000123668723,4,,,4
344295,04-MAR-12,03-MAR-12,Srinivasan,,en,70.53.72.186,goose@sympatico.ca,15129294,000000123677575,3,3,????,3
344296,04-MAR-12,03-MAR-12,Mohamed Hedi,,fr,76.67.192.97,cdat2@sympatico.ca,15127386,000000123681584,5,5,,5
344297,04-MAR-12,03-MAR-12,Abderrahmen,,fr,67.71.93.252,ylmebarki@sympatico.ca,15135613,000000123683761,5,5,,5
344298,04-MAR-12,03-MAR-12,Carolina,,en,76.71.216.159,joseph.bowe@sympatico.ca,15130404,000000123692383,5,5,,5
344299,04-MAR-12,03-MAR-12,Mike,,en,70.50.57.162,nolida.parcon@sympatico.ca,15132690,000000123680745,5,3,Not much.,3
344300,04-MAR-12,03-MAR-12,Walid,,fr,184.148.244.225,belkacemhocine@sympatico.ca,15126814,000000123678060,5,5,,5
344301,04-MAR-12,03-MAR-12,Islem,,fr,184.148.244.225,belkacemhocine@sympatico.ca,15126816,000000123678129,5,5,,5
344302,04-MAR-12,03-MAR-12,Eliena,,en,184.147.179.199,mrg2@bell.net,15132464,000000123694737,4,5,"A minor problem understanding the letter codes she gave me.  Knowing the international letter codes, alpha, bravo, charlie to zulu would have helped.  J for Juliet instead of January, which she had to search for, would help greatly.",5
344303,04-MAR-12,02-MAR-12,Nouha,,fr,70.53.145.116,charif.madih@sympatico.ca,15115558,000000123658998,5,5,,5
344304,04-MAR-12,02-MAR-12,Akrem,,fr,70.53.145.116,charif.madih@sympatico.ca,15115560,000000123659372,5,5,,5
344305,04-MAR-12,03-MAR-12,Amine,,fr,70.26.236.109,slarose@sympatico.ca,15134384,000000123694052,5,5,"rien, tout fût parfait",5
344306,04-MAR-12,03-MAR-12,Anusha,,en,70.54.141.194,breberg@bell.net,15127056,000000123677658,5,5,,5
344307,04-MAR-12,03-MAR-12,Stephen,,en,65.92.68.30,d_lane@sympatico.ca,15127862,000000123678432,5,5,,
344308,04-MAR-12,21-FEB-12,Moses,,en,69.156.98.167,goldwood@sympatico.ca,14998544,000000123430048,3,2,"I was sent an plug in for  the modem I was amazed at how fast I received it. but the pug in did not fit my modem. My modem is a black one ???
",3
344309,05-MAR-12,04-MAR-12,Danielle,,en,174.89.199.243,steve.dreany@bell.net,15142826,000000123697012,3,2,"I should not have had to call since I had just called to complain about my fees going up in November and was assured of a rate of 49.90 for internet.   Now here I am 3 months later being charged 56.90/mth.  (7$ plus increase of 2$ phone and 3$ for internet) I resent having to constantly be begging for a better rate for my services only to be promised one rate and then charged   more.  I have been a customer for decades but I am very seriously looking at other options for all my services now because I am tired of Bell wasting my time and my money.  My dissatisfaction should not be blamed on the person I spoke with yesterday although she bore the brunt of it.  Based on the service you have provided, I really don't think Bell could care less and even this survey is a total waste of my time.",2
344310,05-MAR-12,04-MAR-12,Mohamed Abdelkader,,fr,96.22.131.182,loew@sympatico.ca,15140336,000000123699441,5,5,,5
344311,05-MAR-12,03-MAR-12,Shri Hari,,en,76.70.112.116,nburgess@sympatico.ca,15132566,000000123681561,5,5,Edgar and Sri Hare?? both did a super job.  I did not even have to wait in a telephone queue!!  Sri of India was very patient with this old fellow with an old machine!!  Thank you,5
344312,05-MAR-12,04-MAR-12,Manel,,fr,67.68.221.150,dianeaubin@sympatico.ca,15137772,000000123701177,5,5,,5
344313,05-MAR-12,01-MAR-12,Justin,,en,129.42.208.184,somesh@bell.net,15111720,000000123646430,4,4,Improvement in ur billing system!!,4
344314,05-MAR-12,04-MAR-12,Hency,,en,174.92.114.144,brotown@sympatico.ca,15136822,000000123697156,5,5,the end result os all that matters to me,5
344315,05-MAR-12,04-MAR-12,Med Ali,,fr,174.89.79.249,jean.morin6@sympatico.ca,15139366,000000123707541,5,5,,5
344316,05-MAR-12,02-MAR-12,Russell,,en,70.26.9.85,p.halkes@sympatico.ca,15122310,000000123673535,5,5,not having had the problem  I had in the first place,5
344317,05-MAR-12,02-MAR-12,Samia,,fr,67.68.103.52,clermont5@sympatico.ca,15115869,000000123658008,5,4,"Je trouve que cette situation ce répète trop souvent ,il me faut toujours appeler pour trouver une solution. J espère que Bell va tenir à sa parole. Madame Samia, très patiente, . résonable,et polie . Aussi je la félcite pour son bon travail auprès des clients. Maintenant je vais voire comment les choses vont ce dérouler avec Bell ",4
344318,05-MAR-12,03-MAR-12,Christopher,,en,70.55.30.70,aquadrink@sympatico.ca,15126554,000000123680520,1,1,At least admit that the Modem is not functioning at all!,2
344319,05-MAR-12,04-MAR-12,David,,en,174.91.15.245,dgcaswell@sympatico.ca,15137744,000000123696116,5,5,,5
344320,05-MAR-12,03-MAR-12,Haley,,en,70.29.91.158,singhhardip2007@sympatico.ca,15134346,000000123691523,1,1,Get Trained,1
344321,05-MAR-12,04-MAR-12,Vikram Aditya,,en,99.246.141.82,dover.family@sympatico.ca,15137926,000000123706677,1,3,"he asked to take over my computer.
went to the web page to do so and I asked for the 6 digit code so he could do so.  he could not figure out why i went to that page.....he asked me too!!  waited almost 4 minutes fo him to figure out how to log on to my computer??",2
344322,05-MAR-12,04-MAR-12,Manel,,fr,174.92.189.101,pyfw@bell.net,15141828,000000123701122,2,1,not hang up on me. Try to understand rather than get nasty. ,2
344323,05-MAR-12,03-MAR-12,Kat,,en,70.29.91.158,singhhardip2007@sympatico.ca,15134350,000000123679779,1,1,Don't promise if can't keep,1
344324,05-MAR-12,29-FEB-12,Victor Gabriel,,en,64.231.36.248,tomndiane@sympatico.ca,15099144,000000123606854,5,5,,4
344325,05-MAR-12,04-MAR-12,Sonia,,fr,64.228.78.75,michel_landry6@sympatico.ca,15140958,000000123696625,4,4,,5
344326,05-MAR-12,04-MAR-12,John,,en,65.94.169.7,hecate@sympatico.ca,15138874,000000123697569,5,5,,5
344327,05-MAR-12,02-MAR-12,Steve,,en,74.14.1.118,cilhockley@bell.net,15115756,000000123663146,5,4,Nothing,4
344328,05-MAR-12,04-MAR-12,Vijay,,en,198.103.104.11,gillis.nitschke@sympatico.ca,15138608,000000123700427,1,1,"My complaint was that I was getting intermittent connections to the internet. After describing my equipment I was referred to a technician who told me that my Apple Time Capsule was not supported by Bell. He said my problem would be resolved by connecting my modem directly to my computer. When I complained that 1)I did not believe my modem was working and 2)this would disable my wireless network he said that my modem (a Speedstream 4200) would provide Wi-Fi. When I complained that this modem did not have Wi-Fi he said his records indicated that I did have a modem with Wi-Fi and that I should ""look around"" for it. I assured him that the Speedstream 4200 was the only modem that Bell gave me back in August 2008 to replace a previous modem that failed. He insisted that I stop using the Time Capsule if I expected any service from him. I suggested that Bell's competition allows the Apple Time Capsule to be used as I know people who use both Rogers and the Apple Time capsule for their wireless networks. His response was to suggest I switch to Rogers. At that point I hung up.",1
344329,05-MAR-12,04-MAR-12,Caroline,,en,50.101.232.209,pbriggs@sympatico.ca,15141590,000000123700952,5,5,been able to give better speed,5
344878,03-MAR-12,02-MAR-12,Joelle,,en,70.51.65.227,hopkins_87@sympatico.ca,15118292,000000123658163,5,5,,5
344879,03-MAR-12,02-MAR-12,Tayssir,,fr,65.92.27.221,berueric@sympatico.ca,15114812,000000123672542,5,5,"rien, mais je trouve scandaleux d'utiliser la Tunisie au d'autres pays pour le service à la clientèle. nous avons de la main d'oeuvre ici au Canada",4
344880,03-MAR-12,02-MAR-12,Richard,,en,74.12.242.171,codsong@sympatico.ca,15115918,000000123666508,1,1,Do not end the existing service as the new service that you offer will not work in our area.,1
344881,03-MAR-12,02-MAR-12,Kay,,en,69.156.88.152,firesupt@sympatico.ca,15117294,000000123659830,4,4,"Let me know that you are sending a new modem in the mail, rather than my not expecting this to be done. I do not like to receive things in the mail that i did not ask for.",4
344882,03-MAR-12,02-MAR-12,Ralph,,fr,70.30.159.122,dubuc.claire@bell.net,15116810,000000123665012,5,5,rien,5
344883,03-MAR-12,02-MAR-12,William,,en,98.64.73.80,alex.bialosh@sympatico.ca,15114074,000000123663670,4,4,I had a question about cancellation policy that was not answered.,4
344884,03-MAR-12,03-MAR-12,Sam,,en,67.70.201.125,dhinels@sympatico.ca,15116538,000000123676542,5,5,,5
344885,03-MAR-12,01-MAR-12,Stephanie,,en,184.147.213.253,summersd@sympatico.ca,15112032,000000123644334,5,5,,4
344886,03-MAR-12,02-MAR-12,Basker,,en,174.91.108.19,knitwear@sympatico.ca,15119950,000000123653513,,1,stop my internet service from disconnecting on a daily basis,2
344887,03-MAR-12,02-MAR-12,Chiheb,,fr,67.68.117.136,beaudoin2006@sympatico.ca,15114734,000000123664575,4,4,"Je vous suggère de diminuer les importés.
Avec un canadien il n'y a pas de problème ou il est résolu",3
344888,03-MAR-12,02-MAR-12,Vijay,,en,65.95.62.32,abmac1@sympatico.ca,15113844,000000123663984,5,5,,5
344889,03-MAR-12,02-MAR-12,Martin,,en,64.229.187.160,walter.flajnik@sympatico.ca,15125376,000000123660267,4,3,requires tech tracking during video call to determine reason for audio fadeouts.martin tech rep was willing to attemp tracking.,3
344890,03-MAR-12,02-MAR-12,Med Anouar,,fr,74.12.218.239,michel.greaves@sympatico.ca,15121510,000000123668002,5,4,,3
344891,03-MAR-12,29-FEB-12,Alejandro,,en,204.138.85.6,junsworth@sympatico.ca,15093136,000000123622548,4,4,,4
344892,03-MAR-12,02-MAR-12,Naveenkumar,,en,64.231.51.121,judy.fletcher@sympatico.ca,15119526,000000123676166,2,1,My reason for contacting Bell was not resolved.  Naveenkumar was very polite and very friendly but I spent a lot of time on the phone and it was not resolved.,2
344893,03-MAR-12,02-MAR-12,Sarry,,en,184.147.235.131,kathleen.sibley@sympatico.ca,15119732,000000123673844,1,1,escalate the issue to someone who knew more,
344894,03-MAR-12,02-MAR-12,Yao,,en,70.54.151.76,mcuric@sympatico.ca,15121300,000000123669126,4,4,,5
344895,03-MAR-12,02-MAR-12,Brent,,en,65.95.90.188,fatcatminbrown@bell.net,15117232,000000123673585,5,4,,5
344896,03-MAR-12,02-MAR-12,Sukumar,,en,68.51.236.103,dmsimmonds@sympatico.ca,15116650,000000123656348,5,5,,5
344897,03-MAR-12,02-MAR-12,Estephania,,en,174.88.55.246,w.walker@sympatico.ca,15125360,000000123662431,2,2,Staff should be more knowledgeable about Micosoft operating system. In this case Windows Live mail. I realise that it is not your responsibility to resolve non Bell software issues but I discovered later that my issue was very minor and I managed to resolve it on my own. ,4
344898,03-MAR-12,02-MAR-12,Vijay,,en,74.12.60.156,Lwylie@bell.net,15113640,000000123656421,5,5,Better Lines It was hard to hear what he was asking,3
344899,03-MAR-12,02-MAR-12,Yasmin,,en,184.147.209.142,christavanbargen@sympatico.ca,15115706,000000123676112,5,5,nothing!,5
344900,03-MAR-12,02-MAR-12,Vaishnavy,,en,74.12.44.175,philmcrae@sympatico.ca,15122670,000000123667805,5,5,Communication was somewhat difficult,5
344901,03-MAR-12,02-MAR-12,Kevin,,en,184.145.105.92,bluebirdz@bell.net,15114946,000000123656190,1,1,have the rep. be polite,1
344902,03-MAR-12,02-MAR-12,Xenia,,en,70.53.225.34,traceyabbey@sympatico.ca,15125082,000000123658643,2,1,fixed the problem,3
344903,03-MAR-12,02-MAR-12,Edgar,,en,70.49.85.95,rickplato@sympatico.ca,15123248,000000123669948,5,5,"The service rep was great this time around. But I shouldn't have had to call. I had returned my old DSL modem with one of the labels you provided. But you provided me with 2. Duplication. And then you send me a letter telling me I hadn't returned it. Luckily I knew that would happen and kept the used shipping label. And then I had to also update my credit card information again. I had already done so but apparently it didn't get changed. I have been a Bell customer for years. Home phone since I can remember, first married and now divorced. I have had a Bell cellular for about 17 years. I've had internet for the past 6 and Express Vu for 2. You guys seem to be getting worse. I have had to call your service reps more in the last year then ever before. They usually fix the problem, not always. On occasion I have had to call several times to resolve one issue. I have been a very good customer for you but I am thinking about considering other alternatives if it doesn't get better. ",3
344904,03-MAR-12,02-MAR-12,Jose,,en,76.65.46.153,bmgerritse@bell.net,15114970,000000123674566,4,,,4
344905,03-MAR-12,02-MAR-12,Charles,,en,76.68.103.133,susane.l@bell.net,15124630,000000123663399,4,4,called Bell sooner,5
344906,03-MAR-12,29-FEB-12,Ashfaq,,en,76.69.107.34,mikefitch@sympatico.ca,15095392,000000123612707,3,2,"Your outgoing mail system is hyjacking my ""Reply To"" address and replacing it with my Sympatico mail address, and has been doing so since last October. This needs to stop by May 1 or I am cancelling my Internet service with Bell.",3
344907,02-MAR-12,28-FEB-12,Ines,,fr,174.91.240.90,fr.bertrand@sympatico.ca,15077336,000000123577838,5,5,J'ai essayé de rapporté le même problème internet a 07h00am et aprés 25 minutes d'attente j'ai due abandonné faute d'avoir un représentant de Bell pour me répondre. Il serait bien de mettre du staff humain supplémentataire pour répondre au appel des clients plus rapidement lors de panne et non des répondeur automatisé ou robot qui nous disent merci de votre patiente a toutes les 15 secondes et que personne nous répond.. Une grosse compagnie comme Bell devrait avoir du staff humain en tout temps 24hres/24hres et 7 jours par semaine pour répondre a ses clients.,3
344908,03-MAR-12,02-MAR-12,Yassine,,fr,65.93.160.149,kadbijlecou@sympatico.ca,15119636,000000123670594,2,1,"Longue histoire. J'ai parlé avec un technicien, puis ensuite j'ai clavardé avec 2 ou 3 autres personnes et mon problème n'est toujours pas résolu. A chaque fois il faut recommancer toute l'histoire. je trouve que pour vendre un service, Bell est imbatable, mais une fois vendu, Bell se moque un poeu de ses clients. J'attends que l'on me contacte par téléphone pour trouver une solution laquelle est reliée au fait que je ne puisse pas voir ma consommation de bande passante sur le site Bell.ca. Il semble y avoir un problème de compte et de facture unique. J'attends de l'aide sérieuse.",2
344909,03-MAR-12,02-MAR-12,Jeff,,en,184.146.164.131,kiaronorth@sympatico.ca,15119888,000000123669382,5,4,nothing that comes to mind,4
345394,03-MAR-12,02-MAR-12,Yassine,,fr,174.92.186.112,crlabbe@sympatico.ca,15116010,000000123664110,1,1,"Celui qui m'a répondu,a dit que c'était mon ordi,et ce n'était pas du tout l'ordi, c'était le modem
Mon thecnicien a dit qu'il nétait pas fort.il a réglé ça dans 3 minutesr",
345395,03-MAR-12,02-MAR-12,Madhu,,en,74.198.165.122,bruce.kelley@sympatico.ca,15115138,000000123656417,5,5,,4
345396,03-MAR-12,02-MAR-12,Mohamed,,fr,76.71.179.249,remo@sympatico.ca,15123122,000000123667294,4,5,Non,5
345397,03-MAR-12,01-MAR-12,Eka,,en,50.100.128.135,lisa.caron@bell.net,15107516,000000123638924,5,5,nothing,4
345398,03-MAR-12,26-FEB-12,Alberto,,en,70.31.20.108,green.l@sympatico.ca,15058280,000000123537870,1,3,"more professional.Not to be told that the power adapter became defective because I was using the playstation(which I don't have). Too long to resolve over the phone, about hours, poor connection, was told to talk louder into the phone, when infact the tech was hard to hear and understand.Took too long to ship; 4 days and also had to call back on order which was not processed! Would consider switching carrier if call centre does not improve.It was the last tech(the one that gave the ticket #9989275) on Feb 26,",2
345399,03-MAR-12,24-FEB-12,Souhail,,fr,70.29.193.103,m-martel@sympatico.ca,15039734,000000123513091,4,4,,3
345400,03-MAR-12,01-MAR-12,Abhishek,,en,184.144.24.192,gord28@sympatico.ca,15104906,000000123637956,1,1,"Someone could have helped me.  My first call, I was on hold for 25 minutes.  My second call I was put on hold for someone to help me with ftp access and am still waiting",1
345401,03-MAR-12,01-MAR-12,Wafa,,fr,174.93.223.150,ericlepeintre@sympatico.ca,15104018,000000123643731,5,5,,5
345402,03-MAR-12,01-MAR-12,Maureen,,en,174.91.68.50,lucille.kukac@sympatico.ca,15107784,000000123641199,4,3,Make it easier to connect to a customer service representative,3
345403,03-MAR-12,02-MAR-12,Maisha,,en,70.49.237.77,leyoung@sympatico.ca,15120332,000000123659936,5,5,"Better phone line, which was ironic. There was a lot of crackling. Otherwise, no real issue. I was glad to be rewarded for being a loyal Bell supporter when there are so many choices out there. In fact, there should be more of that, for people who have been with Bell for most of their adult life. I even recently bought my cell phone through Bell. If you want to keep people EXCELLENT customer service is key!!! Thanks.",5
345404,03-MAR-12,02-MAR-12,Pierre,,en,69.158.64.115,betcar@bell.net,15114818,000000123664124,1,1,could have answered my questions and not disconnected me,2
345405,03-MAR-12,01-MAR-12,Ines,,fr,70.53.168.79,lucille.robitaille@sympatico.ca,15107788,000000123633215,4,4,,4
345406,03-MAR-12,02-MAR-12,Nabiha,,fr,65.92.38.108,chester4018@sympatico.ca,15115622,000000123655147,1,1,mieux corriger la situation qui dure depuis fort longtemps et reviens sans cesse !!!,2
345407,03-MAR-12,02-MAR-12,Sondes,,fr,184.151.114.143,chantal.belanger@sympatico.ca,15115528,000000123661887,5,4,Non ,5
345408,03-MAR-12,02-MAR-12,Linda,,en,65.92.206.215,gary.kurlicki@sympatico.ca,15117578,000000123669705,5,5,,4
345409,03-MAR-12,01-MAR-12,Imen,,fr,174.89.222.133,arivest@sympatico.ca,15101006,000000123640487,5,3,"Avoir eu un logitiel anti-virus que je n<avait pas demande, qui /tait a 5$ par mois et qui a remonte a 10 tout a coup. Pour combien de mois cela durait avant que je m,en apercpoive.",
345410,03-MAR-12,01-MAR-12,Cindy,,fr,65.94.79.243,emad.ahmed@bell.net,15103934,000000123635472,5,5,rien,5
345411,03-MAR-12,02-MAR-12,Mitchell,,en,70.49.176.16,reev@sympatico.ca,15123094,000000123659339,5,5,Not a single thing very polite!!,5
345412,03-MAR-12,19-FEB-12,Dawood,,fr,65.93.128.201,sgoldbloom@sympatico.ca,14979616,000000123383847,1,1,Me donner accès à mes courriels à même mon téléphone portable,3
345413,04-MAR-12,02-MAR-12,Franssesca,,en,174.95.17.65,mhornstein@sympatico.ca,15121465,000000123656054,5,4,"The Technician who came to the appartment seemed to have had at least one drink too many. He was very cheerful.but it took very long to fnish the job, he went several times to the box outside,but in the end he got the job done.",3
345414,04-MAR-12,02-MAR-12,Quintin,,en,76.68.108.158,brenda.pullen@sympatico.ca,15115078,000000123659847,4,,"Nothing. The technician thinks I need a new power supply for my modem. Until I receive it in a couple of days, I won't know if my problem has been solved.",5
345415,04-MAR-12,03-MAR-12,Jude,,en,64.231.146.96,maintmach@bell.net,15131592,000000123681612,1,1,Employee people who knows work. ,1
345416,04-MAR-12,03-MAR-12,Tejaswvi,,en,69.157.61.120,mcquittyw@sympatico.ca,15132056,000000123683535,5,5,"Nothing - Tej  was courteous,knowledgeable ,and most helpful  !!!!!!!!!!!!!",5
345417,04-MAR-12,03-MAR-12,John,,en,204.101.237.139,dave.olajos@sympatico.ca,15127970,000000123677383,3,2,I would prefer that it was done right the first time. the dry loop should work as soon as set up.,3
345418,04-MAR-12,03-MAR-12,Pradeep,,en,174.92.65.209,cheffy@bell.net,15127512,000000123694616,5,5,nothing,5
345419,04-MAR-12,03-MAR-12,Yassine,,fr,76.67.146.200,yves_sylvie@sympatico.ca,15135652,000000123681410,3,3,Lorsque j'ai remarquer qu'il voulais mettre un @ au lieu d'un . dans l'adresse de sympatico et que je lui ai mentionner il m'a pas écouter on a donc perdu une demi heure pour finir qu'il a mis un point et ça a fonctionné.....,3
345420,04-MAR-12,03-MAR-12,Houssem,,fr,174.92.192.33,nicole.ducharme@sympatico.ca,15132638,000000123694593,5,5,Rien du tout. Tout était parfait.,4
345421,04-MAR-12,03-MAR-12,Diego,,en,76.64.124.176,brian.tammy@sympatico.ca,15127072,000000123678422,4,4,"fixed it on the first call,back in Oct/nov
",3
345422,04-MAR-12,03-MAR-12,Pierre,,en,174.112.25.83,dfredenburg@sympatico.ca,15128164,000000123694299,5,4,,4
345423,04-MAR-12,03-MAR-12,Zishan,,en,184.144.71.184,rmdupuis@bell.net,15133642,000000123681896,5,4,"
 actually nothing. this young man from idia was very helpful and patient.
 thank you",5
345424,04-MAR-12,03-MAR-12,Pratheep Prabhu,,en,70.54.22.202,pmurtagh1@sympatico.ca,15133196,000000123683626,5,5,"I felt the technician was getting frustrated with me.. and probably with good reason.. but these men/wormen have to realize that some customers are dealing with poor eyesight or slow computers and whatnot..  otherwise, he was not insulting or anything like that.
",5
345425,04-MAR-12,01-MAR-12,Fathi,,fr,65.92.166.136,isabelle.cahu@sympatico.ca,15105582,000000123634687,5,5,,4
345426,04-MAR-12,03-MAR-12,Pedro,,en,64.229.84.122,lecavvali@sympatico.ca,15131100,000000123688163,4,4,,4
345427,04-MAR-12,03-MAR-12,Souhail,,fr,174.92.221.228,npoirier25@sympatico.ca,15132736,000000123680093,5,4,nous dire les aubaines lorsque vous en avez,4
345428,04-MAR-12,03-MAR-12,Amine,,fr,174.92.221.228,npoirier25@sympatico.ca,15132738,000000123680403,5,4,,5
345429,05-MAR-12,03-MAR-12,Richard,,en,174.94.42.199,chris.ridgley@sympatico.ca,15127546,000000123691871,5,5,"Everything was fine, pleasant experience, very professional, polite and courteous.
Keep up the good work.",5
345430,05-MAR-12,01-MAR-12,Sofiene,,fr,76.67.191.138,chris56@sympatico.ca,15102400,000000123637561,4,2,"offrir un forfait pour que ce soit
moins dispendieux",4
345937,05-MAR-12,04-MAR-12,Shabbir,,en,50.101.164.47,bluqq@sympatico.ca,15136702,000000123698113,5,5,,5
345938,05-MAR-12,26-FEB-12,Daniella,,en,50.101.164.47,bluqq@sympatico.ca,15056382,000000123546680,5,5,,5
345939,05-MAR-12,03-MAR-12,Rahul,,en,70.29.89.6,bivory@sympatico.ca,15126924,000000123693809,1,1,"The person I dealt with said there was a mix up between the computer and what I have installed and that a new modem would be sent out to fix it. The modem arrived and was completely the wrong modem so I lost service entiriely and had to call for yet another serivce call and a technician had to come to my house to install yet another modem, which in the end ended up being a third different modem as well he had to rewire my connection as it appears it was wrong, my modem was wrong and apparently I have not been receiving the service I haev been paying for
",1
345940,05-MAR-12,03-MAR-12,Manel,,fr,76.69.222.253,gilbert.poulin@sympatico.ca,15129170,000000123684173,5,5,,5
345941,06-MAR-12,05-MAR-12,Amelia,,en,69.158.86.190,kingab@sympatico.ca,15148658,000000123725142,2,2,"Unemployed for the last year I asked to phone up for where I could find savings on my Bell Bill. 
I would like to register a complaint about my Bell costs. 
Due to the economic down turn, i find I cannot afford the full phone and internet package
that i have been paying for these past few years. I've been unemployed for the last year.
I had a full home phone package and top end internet package and it took me a while to realize
that I was paying for the top of the line service at home.

Upon contacting the home phone service department; they immediately understood my dilemma, that i had been paying for services i hadn't used and didn't 
need while looking for a job, and were very helpful in helping me lower my monthly bill. Thank you.
i got the impression that the person I was speaking to may have been in a call centre in India. 
My contact person was very helpful. My job # is B39L78B7. They understood my problem.

However, when i talked to the internet department, the only way they would agree to lower my bill was to hit me with 
a modem upgrade I had not requested and a charge (though one time i was assured; i assure you, i cannot afford). i 
was under the impression that the person i was talking to was here in Canada. Job 123725142.

I have no complaint with the service on the phone. i do however find the price gouging and insistent sales 
tactics the team has been trained with, here, in the Canadian Bell corporation, to be
highly greedy and insensitive to peoples needs during hard times.

i found it disturbingly disappointing that a Canadian corporation
with such huge profits will not help it's own customers and Canadian citizens,
but that i could get satisfaction from the other side of the world.

I remain disappointed and unsatisfied. ",2
345942,06-MAR-12,05-MAR-12,Eric,,en,69.156.93.149,garyandjoan@bell.net,15146932,000000123709533,5,5,,5
345943,06-MAR-12,05-MAR-12,Adithya,,en,76.67.172.77,mikenelly@bell.net,15150090,000000123716400,4,4,you did perfect,5
345944,06-MAR-12,05-MAR-12,Houda,,fr,174.91.240.223,m-a.lavoie@sympatico.ca,15149354,000000123710455,3,3,on perd notre temps au téléphone avec Bell pour promesse non tenu...,1
345945,06-MAR-12,05-MAR-12,Shabbir,,en,184.148.180.150,jomars@sympatico.ca,15148296,000000123724933,4,4,"It is sometimes difficult to understand
what the rep is saying. Language?",3
345946,06-MAR-12,05-MAR-12,Marwa,,fr,70.29.155.179,pierre035@sympatico.ca,15150914,000000123717176,5,5,,5
345947,06-MAR-12,24-FEB-12,Cherine,,fr,67.68.225.75,boulac@sympatico.ca,15033348,000000123495674,5,5,,5
345948,06-MAR-12,04-MAR-12,Afef,,fr,174.93.201.162,ve2dde@sympatico.ca,15143348,000000123701383,5,5,La coseillère à conecter la boite recéception de deux ordinateurs. Je suis totalement satisfait.,5
345949,06-MAR-12,05-MAR-12,Andre,,en,174.93.63.33,trasool@sympatico.ca,15152780,000000123719660,2,1,Please review notes on file. It's a joke calling bell now. This call was a disaster. Instead of helping us with wireless connection our upload speed dropped to not more than 2mbps. We spent over 60 minutes again last night to get the speed back up. It's important to test your products and services prior to selling to your customers. Also maybe have capable management staff to provide accurate training to your employees so that they think out of the box and really focus on getting solution rather than repeating same given steps. ,1
345950,06-MAR-12,05-MAR-12,Iris,,en,76.70.100.11,cummingdl@sympatico.ca,15145602,000000123712338,5,5,,4
345951,06-MAR-12,05-MAR-12,Aidin,,en,70.31.15.241,hazlenuts.central@sympatico.ca,15147314,000000123717412,3,4,"When discussing a change to my internet service, there was no indication that the platform of my computer would affect the outcome. When marketing the security software it would help to have if upfront that it is not intended or compatible with Mac OS.
At the moment, I'm still assessing the difference between the configuration of modem and speed I had and the new configuration I'm working with. Initially the speed was not favourable to what I anticipated.",4
345952,06-MAR-12,05-MAR-12,Basker,,en,69.158.133.237,garthpierce@sympatico.ca,15146918,000000123716777,5,5,,5
345953,06-MAR-12,26-FEB-12,Gabriela,,en,174.88.42.166,reikiii@sympatico.ca,15061742,000000123539459,4,2,Tell me that you are shipping a modem by Purolator not reg. mail.  I waited all week for it & it did not arrive till yesterday - the day they were going to return ti to you!!!,2
345954,06-MAR-12,05-MAR-12,Abderrahmen,,fr,67.68.249.85,brisson.r@sympatico.ca,15144878,000000123713414,4,4,N.A.,4
345955,06-MAR-12,05-MAR-12,Matthew,,en,174.88.100.165,p.tulloch@sympatico.ca,15150622,000000123716902,4,5,,5
345956,06-MAR-12,05-MAR-12,David,,en,70.53.93.113,deepthi@sympatico.ca,15145902,000000123718570,4,1,To tell the truth.,4
345957,06-MAR-12,05-MAR-12,Vineet,,en,64.231.164.16,mleisinger@sympatico.ca,15150182,000000123717395,5,1,at 9.45PM last night the download speed was at 2.92 again and I was unable to watch my TV program over the internet,4
345958,06-MAR-12,05-MAR-12,Ashley,,en,174.93.32.57,lodomto@sympatico.ca,15149144,000000123720293,4,4,Bell (not specific customer care rep) can make sure customer account information is update to date and accurate ,4
345959,06-MAR-12,05-MAR-12,Abderrahmen,,fr,174.93.200.158,cecilegrenier6@sympatico.ca,15145220,000000123717103,4,1,On m'dit que j'avais un problème de logiciel,5
345960,06-MAR-12,05-MAR-12,Ahmed,,fr,108.220.25.153,andre286@sympatico.ca,15144264,000000123714174,5,5,rien,5
345961,06-MAR-12,05-MAR-12,Kyle,,en,76.67.103.12,sheila.weisbart027@sympatico.ca,15152012,000000123712843,5,5,I had to wait until the charge was billed.  It involved too many phone calls to have the situation resolved.,5
345962,06-MAR-12,02-FEB-12,Danny,,en,50.101.141.196,tooblue-4u@sympatico.ca,14838224,000000123008290,5,5,"nothing else, everything was looked after completely.  very efficient and professionally taken care of.  Very happy with care taken. thanks a million",5
345963,06-MAR-12,05-MAR-12,Phillip-Michael,,fr,65.94.78.219,m.coude@sympatico.ca,15149362,000000123715564,4,4,,4
344330,03-MAR-12,02-MAR-12,Ksouri,,fr,70.31.222.243,andre309@sympatico.ca,15114242,000000123671052,3,1,LA COMMUNICATION  C'EST INTERROMPRE SOUDAINEMENT!??? PEUT -ETRE AMELIORER LES RESEAUX ?,5
344331,03-MAR-12,02-MAR-12,Reuben,,en,207.164.79.39,bernie.gold@sympatico.ca,15114798,000000123653043,5,5,Nothing more,1
344332,03-MAR-12,02-MAR-12,Helenpearl,,en,76.67.113.98,mcarthur.198@sympatico.ca,15121256,000000123670635,5,5,Nothing. Helen was very patient with us.,5
344333,03-MAR-12,01-MAR-12,Duncan,,en,70.30.71.68,salamonj@sympatico.ca,15111192,000000123635475,5,5,,5
344334,03-MAR-12,02-MAR-12,Nizar,,en,70.48.75.226,georgettelacasse@sympatico.ca,15117692,000000123673681,,,,4
344335,03-MAR-12,02-MAR-12,Siobhan,,fr,70.26.238.52,h.lafortune@sympatico.ca,15118056,000000123657288,4,4,"Après avoir réglé mon problème selon les recommandations d'un technicien indépendant, votre gentil conseiller Alexandre m'a aider à terminer",3
344336,03-MAR-12,02-MAR-12,Sulochana,,en,65.92.199.122,codiejones@sympatico.ca,15115914,000000123674106,2,4,"Agent was in training a Y-corded to an experienced agent. Experienced agent waited for over an hour before I finally had to ask the agent in training for the experienced agent. Once the experienced agent came on it was clear he was not fully paying attention to the call. The new agent was professional, polite and I felt sorry that she was not getting professional support from the agent that was training her.",3
344337,03-MAR-12,28-FEB-12,Wynbert,,en,174.95.104.182,k.krstinovski@sympatico.ca,15079874,000000123599981,1,1,"Not telling me as a customer that I scheduled technician was to come between 5:00pma and 9:00pm, only to not show up also no phone call.",3
344338,03-MAR-12,29-FEB-12,Manindra Velpula,,en,174.92.91.193,eric.saumur095@sympatico.ca,15090456,000000123625134,5,5,"The particular experience with this representative was perfect.  The problem is that you charge too much.  That is why I would not recommend Bell to my friends.  In fact, because of the cost, my friends regularly recommend that I get off Bell.",3
344339,03-MAR-12,02-MAR-12,Hugo,,en,216.208.50.132,ndreossi@sympatico.ca,15121980,000000123656550,5,4,This was the third time that I phoned Bell. The first time I was given the brush-off (it was my modem). The second time the technician tried but didn't succeed. Hugo was both patient and courteous and spoke clearly.,3
344340,03-MAR-12,02-MAR-12,Zishan,,en,65.92.196.203,egurgurewicz@sympatico.ca,15116958,000000123656704,5,5,,5
344341,03-MAR-12,01-MAR-12,Abdelhakim,,fr,76.68.182.113,raphael.lazocar@sympatico.ca,15110373,000000123645716,4,4,,4
344342,03-MAR-12,02-MAR-12,David,,en,70.31.13.127,lawrencem@bell.net,15120208,000000123665163,5,4,"In the issue that caused my call, if a customer can go to their new email on first try, as the tech staff advised, then the Bell message in the Window Live system should indicate that. However, it indicates that proceeding to the inbox is ""Not recommended"" at that stage. Your info to customers should be consistent; it will save you trouble and extra calls.  Thank you.",4
344343,03-MAR-12,02-MAR-12,Andre-Emilie,,en,69.158.81.29,miepv@sympatico.ca,15121560,000000123673341,4,4,Ask bell telephone servive forbetter rate too!,4
344344,03-MAR-12,02-MAR-12,Robert,,en,76.67.163.177,haslto@sympatico.ca,15118138,000000123658842,3,3,"The problem itself was not solved, but the representative showed me enough to solve the problem subsequently by myself.",4
344345,03-MAR-12,01-MAR-12,Pamela,,en,65.93.90.199,dragon48@sympatico.ca,15103636,000000123642179,3,4,"you could have let me know that the call was ended, instead of leaving me on hold for over an hour.",3
344346,03-MAR-12,01-MAR-12,Tathiana,,en,65.93.90.199,dragon48@sympatico.ca,15103638,000000123646493,1,1,do not transfer me 5 times then hang up on me!,1
344347,03-MAR-12,02-MAR-12,Julie,,en,174.88.101.86,ggoulborn@sympatico.ca,15117732,000000123669571,5,5,not one thing. the person helping me was very cutious and helpfull. awesome job. thanks.,5
344348,04-MAR-12,02-MAR-12,Christine,,en,70.26.98.215,carol.lowery@sympatico.ca,15115366,000000123657507,5,5,,4
344349,04-MAR-12,02-MAR-12,Wajdi,,fr,174.92.180.226,joedesla@bell.net,15119250,000000123675681,4,4,Rien de plus,4
344350,04-MAR-12,03-MAR-12,Crystal,,en,64.228.142.232,gwynbonroberts@sympatico.ca,15129424,000000123691790,4,5,"Nothing at all.  Crystal was very pleasant, courtious, patient and kind.",5
344351,04-MAR-12,03-MAR-12,Rudys,,en,69.157.2.214,rsmp@bell.net,15133886,000000123683965,5,5,,5
344352,04-MAR-12,03-MAR-12,Amine,,fr,70.55.207.92,christian.chaput@bell.net,15127570,000000123693024,5,5,,5
344353,04-MAR-12,03-MAR-12,Kumar,,en,67.70.43.112,peter.h@sympatico.ca,15133028,000000123689808,3,3,,3
344354,04-MAR-12,03-MAR-12,Brenda,,en,74.15.108.126,gsmith7@sympatico.ca,15129370,000000123693826,1,1,Not keep me on th phone for an hour playing little games with the eqiuipment that is not going to fix the probelmem...i am not a technician???,2
344355,04-MAR-12,03-MAR-12,Nizar,,fr,74.15.151.134,monicl@sympatico.ca,15132410,000000123682026,5,5,"Tout était parfait; le technicien a bien saisi le problème et l'a résolu tout de suite",5
344356,04-MAR-12,03-MAR-12,Hechmi,,fr,184.145.251.84,marcel.lacombe5@bell.net,15131674,000000123694548,5,4,rien de mieux,5
344357,04-MAR-12,03-MAR-12,Ghislain,,en,76.65.4.197,gerard.ostroskie@sympatico.ca,15129122,000000123686000,5,4,,5
344358,04-MAR-12,02-MAR-12,Wynbert,,en,174.92.71.47,gennis@bell.net,15117648,000000123674462,5,5,Send me the tech to  do the work,4
344359,04-MAR-12,02-MAR-12,Suresh,,en,184.148.84.105,alusru@sympatico.ca,15114162,000000123660045,5,5,Lower the price you charge me monthly.  It is very expensive in comparison with other companies.  I have been with Bell since 1959 and do not like to change companies.  Bell for me is THE COMPANY - but you are not very competitive. Your prices are too high.,3
344360,04-MAR-12,03-MAR-12,Melody,,fr,174.91.245.52,abmazigh@sympatico.ca,15126128,000000123689405,4,4,,4
344361,04-MAR-12,03-MAR-12,Walter,,en,65.92.69.48,g.nelson@sympatico.ca,15128968,000000123677796,4,4,,3
344362,04-MAR-12,03-MAR-12,Hency,,en,76.64.116.165,ronjudyjohnstone@sympatico.ca,15133806,000000123683905,5,5,,5
344363,04-MAR-12,03-MAR-12,David,,en,174.89.125.56,tedwaller@sympatico.ca,15134868,000000123688711,5,4,"I cannot think of anything at this time, ""David"" went into my system, surveyed the Outlook problem and took corrective action.  I sat back and watched  which is what I like",5
344364,04-MAR-12,03-MAR-12,Chuck,,en,74.15.136.243,r.kelly@bell.net,15133296,000000123678246,4,4,I am a fibe customer and ahem I call bell I expect to be answered by a fibe personel not by some in some far dististan land,4
344365,04-MAR-12,03-MAR-12,Aprajit,,en,70.27.82.51,driscollkirk@bell.net,15128404,000000123690063,4,4,,4
344366,04-MAR-12,03-MAR-12,Mauricio,,en,65.93.91.200,lori_mccullough@sympatico.ca,15131328,000000123694800,4,4,,5
344367,04-MAR-12,03-MAR-12,Olfa,,fr,174.92.232.59,mtasse1@sympatico.ca,15132502,000000123681287,5,4,Rien. On m'a offert un plan plus avantageux.,4
344368,04-MAR-12,03-MAR-12,Reuben,,en,174.89.243.67,mg.centoni@sympatico.ca,15132134,000000123677577,4,4,,4
344910,03-MAR-12,02-MAR-12,Vidya,,en,184.145.78.156,errickcamolese@sympatico.ca,15117140,000000123661664,5,5,no comment,5
344911,03-MAR-12,02-MAR-12,Faqria,,en,70.49.225.46,montylinda@sympatico.ca,15121778,000000123658055,4,3,The girl that I called was more than helpful and was willing to try everything she could but my computer speed (which was the problem)is only somewhat better),5
344912,03-MAR-12,27-FEB-12,William,,en,70.51.156.14,bjelo@sympatico.ca,15064706,000000123563817,5,5,,5
344913,03-MAR-12,02-MAR-12,Juan,,en,70.49.83.7,lidia.kasprzak@sympatico.ca,15120362,000000123676259,1,1,Technician made assumptions without checking all possible scenarios,
344914,03-MAR-12,02-MAR-12,Josh,,en,50.101.27.127,tremeer@bell.net,15125100,000000123675719,5,5,very satisfied.  problem was solved.,5
344915,03-MAR-12,01-MAR-12,Sonia,,fr,70.53.178.207,francis.monelle@sympatico.ca,15104376,000000123627623,5,5,,5
344916,03-MAR-12,03-MAR-12,Nandhini,,en,65.95.188.232,christa.stofast018@sympatico.ca,15115700,000000123676700,4,4,,3
344917,03-MAR-12,02-MAR-12,Mohammed Wasay,,en,184.144.57.17,d_spink@sympatico.ca,15116094,000000123662676,4,4,make sure that the phone lines you talk on are working ,4
344918,03-MAR-12,29-FEB-12,Lorraine,,en,184.146.2.163,edi.hollander@sympatico.ca,15090270,000000123606031,5,4,Nothing,5
344919,03-MAR-12,01-MAR-12,Yassine,,fr,70.49.60.88,cabri2@bell.net,15101994,000000123634047,5,5,,5
344920,03-MAR-12,02-MAR-12,Vaishnavy,,en,64.231.90.160,dorothy.lamond@sympatico.ca,15116712,000000123656379,5,4,,5
344921,03-MAR-12,02-MAR-12,Maria,,en,64.231.90.160,dorothy.lamond@sympatico.ca,15116714,000000123654185,4,4,,5
344922,03-MAR-12,02-MAR-12,Karen,,en,184.148.132.86,jerryz@bell.net,15118986,000000123658952,5,5,nothing,5
344923,03-MAR-12,01-MAR-12,Zishan,,en,65.92.196.230,l.zimmerman@bell.net,15107142,000000123635992,4,4,,4
344924,03-MAR-12,25-FEB-12,Casey,,en,70.31.125.41,cabinetmaker1220@bell.net,15047062,000000123518266,4,4,,4
344925,03-MAR-12,26-FEB-12,Vidya,,en,70.31.38.222,G.W.Morris@bell.net,15055464,000000123536271,3,3,I was told that I would recieve a new modem the next day and I have not recived the modem yet. I did recieve a new power source but I did not request this.?,3
344926,03-MAR-12,12-FEB-12,Rohit,,en,64.228.214.107,alex.linhares@sympatico.ca,14893338,000000123234657,1,1,"Actually get the service taken care of.

Unfortunately the first technician i had on teh phone was very rude and actually ended up hanging up the phone, then when I talked wiht a notehr technician, we found a solution; however they required modem replacement was sent to an old address that I had 6 years ago even after confirming the address with the technician

Called once I found out and had to wait another 3 days to get it resolved.  all and all it took me over a week to get a replacement model for a broken modem",1
344927,03-MAR-12,01-MAR-12,Naim,,fr,65.39.158.74,line.desgagne@sympatico.ca,15107500,000000123648896,5,5,Rien car tout était concluant...,5
344928,04-MAR-12,03-MAR-12,Julio,,en,70.48.219.166,newburgh@bell.net,15132592,000000123692539,4,,"Firstly, your staff seem to be completely committed to providing satisfactory service. I had no problems with my telephone service prior to purchasing a wireless modem, and suspect that a problem lies with-in it. After the Saturday service call, I don't know yet if the problem has been resolved or not. Only time will tell. I promise to notify you if it continues.",
344929,04-MAR-12,03-MAR-12,Mudilyar,,en,76.64.210.3,thadelisle@sympatico.ca,15134930,000000123688338,5,5,,5
344930,04-MAR-12,03-MAR-12,Iris,,en,70.29.45.90,patmcavoy@sympatico.ca,15132922,000000123677569,1,1,had someone who I could understand,3
344931,04-MAR-12,03-MAR-12,Awatef,,fr,70.26.201.75,ma_cadet@bell.net,15131542,000000123683239,1,1,"je remarque qu'il est très difficile d'avoir un service de qualité chez bell,et ce a tout les niveau.Ce qui me fais me questionné a savoir si je vais continuer avec vous.Il devrait y avoir 1 service qui répond a tout nos questions.J'ai recu ma facture papier et celui ci ne contenais pas ma factur internet!!!!D'AUTANT PLUS JE N'ENTENDAIS pas la voix du commis...J'ai du mettre fin a la comunication.Très décevant.",1
344932,04-MAR-12,02-MAR-12,Anis,,fr,184.144.174.194,maurice.paul@sympatico.ca,15121204,000000123653044,5,4,"revérifier la vitesse du réseau. Je devais avoir 2000 Kb/sec, mais il n'est pas allé le vérifier. Le lendemain, la vitesse n'était pas ce qui avait été mentionnée et ça PREND ENCORE BEAUCOUP   DE TEMPS POUR ACCÉDER À MON SITE.
Aujourd'hui dimanche,j'ai retéléphoné car ma vitesse était très lente et je ne pouvais pas ouvrir certains courriels avec vidéo.
Depuis qu'il m'a parlé la vitesse a augmenté un peu plus en aval de 532mb/s ( 13h30) à 1.7 à 13h55, pour ensuite redescendre à 1,4 à 14h10.
Si je dois avoir 2000kb, j'apprécierais énormément pouvoir  en bénéficier tout le temps. Ce problème est récurent depuis 2 semaines et je n'ai rien changé  du tout. Depuis 2 ans, j'ai toujours eu un service impeccable et je tiens à le garder tel quel. Merci de faire toutes les corrections indispensables à mon réseau et pour ma satisfaction. Merci",5
344933,04-MAR-12,03-MAR-12,Divya,,en,76.71.95.109,harold.cook01@sympatico.ca,15129462,000000123682012,2,1,,4
344934,04-MAR-12,02-MAR-12,Wafa,,fr,69.156.200.194,magik000@sympatico.ca,15120810,000000123653356,5,4,,5
344935,05-MAR-12,25-FEB-12,Abdel basset,,fr,206.186.120.65,manon.lamontagne@sympatico.ca,15051242,000000123519369,5,5,"Rien de plus, l'homme qui m'a aidé a été très efficace et gentil. Il a réglé mon problème rapidement et efficacement, je suis très satisfaite !",5
344936,05-MAR-12,04-MAR-12,Shakeel,,en,70.31.79.22,lcharron@sympatico.ca,15140176,000000123699990,5,4,,2
344937,05-MAR-12,04-MAR-12,Aymen,,fr,70.51.10.43,robert.roy24@sympatico.ca,15142120,000000123699305,5,5,,5
344938,05-MAR-12,04-MAR-12,Salvador,,en,174.94.58.244,herbert.altman@sympatico.ca,15138904,000000123707849,1,1,"Problem not resolved and communicating  was very difficult.
I later solved the problem by doing a restore.",5
344939,05-MAR-12,02-MAR-12,Ana,,en,70.54.1.174,nelson19@sympatico.ca,15122012,000000123676250,5,4,,4
344940,05-MAR-12,03-MAR-12,Franssesca,,en,64.231.149.18,marceldta@sympatico.ca,15131684,000000123689578,2,2,have someone who can talk english and know what they r doing had trouble with them again tonight mar-5-2012 8.30pm he had 2 let me go 2 ask other people and he was a supervisor come on ,2
344941,05-MAR-12,04-MAR-12,Abbey,,en,70.26.16.183,gaetan.pelletier@sympatico.ca,15138450,000000123700189,5,5,,4
344942,05-MAR-12,04-MAR-12,Gayathri,,en,174.95.204.198,riporter@bell.net,15142070,000000123702024,4,5,Handed me off to another person who called me back and solved the problem. Much appreciated.,5
344943,05-MAR-12,04-MAR-12,Patricia,,en,76.67.98.184,jwoermke@sympatico.ca,15139814,000000123701608,5,5,,5
345431,05-MAR-12,03-MAR-12,Jordan,,en,174.137.238.61,alisongj@sympatico.ca,15126302,000000123677940,1,1,"Bell has not solved my faulty Wifi connection. It has been working on and off (MOSTLY OFF) for two months (since January). I have been sent two new modems and it is still not working properly. I work from home as a freelance journalist and have had to move my work to the library for the free Wifi. I am still paying full price for my bell service, but NO ONE on your end can determine what the problem is with my equipment and connection. Is it electrical (sometimes all the green lights on my modem are off)? It is just a faulty modem (sometimes one or two lights come on, blink, go solid, but no service)? Even  adding an ethernet cable does nothing to get me service. Now we need to determine if this is a problem with the wiring in my building. That phone call will be next. In the meantime, I still need to work (not be on hold with bell) to earn my living. I'm on deadline for articles and the emotional energy it takes dealing with BELL is very draining.  I feel as if I am owed two months FREE service for the hassles my non-service has caused me. I am EXTREMELY DISSAPPOINTED with Bell and am looking to change to another service, like Techsavvy. 

Alison Garwood-Jones
416-532-9059",1
345432,05-MAR-12,05-MAR-12,,,en,72.207.221.196,,,,5,5,nothing everything was perfect Katrina and team did wonderful job,5
345433,05-MAR-12,04-MAR-12,Melinda,,en,70.24.162.148,andre.b_994@bell.net,15136252,000000123703690,2,1,Get worker that know what there''re doing,1
345434,05-MAR-12,04-MAR-12,Akrem,,fr,65.92.253.58,luce.patry@bell.net,15140398,000000123707218,5,4,Le technicien était très professionnel et a réglé mon probleme de courriel et autre. ,4
345435,05-MAR-12,04-MAR-12,Oussema,,fr,184.144.190.9,serge192@sympatico.ca,15142552,000000123702371,5,5,rien,5
345436,05-MAR-12,28-JAN-12,Henry,,en,76.70.83.132,martamiddleton@bell.net,14776500,000000122888954,5,4,,5
345437,05-MAR-12,04-MAR-12,John,,en,184.144.37.220,a.heffler@sympatico.ca,15135922,000000123703610,4,4,,4
345438,05-MAR-12,04-MAR-12,Martin,,en,74.15.54.194,kkkfong@sympatico.ca,15139982,000000123700934,5,5,"This last call was the last in a series of calls due to problem with billings with Bell.  Martin was very helpful, but I can't say the same for everyone else.  In general, I have been less than satisfied with the Bell service. ",1
345439,05-MAR-12,04-MAR-12,Shashank,,en,76.67.26.95,bwangus@bell.net,15136882,000000123701860,4,3,,5
345440,05-MAR-12,04-MAR-12,Sofien,,fr,174.94.110.44,fabderrazak@sympatico.ca,15138228,000000123699637,4,4,"il faut que le conseiller évite de parler des détails technique que le client ne comprendra pas ou il s'en fou, l'important c'est régler le problème sans philosophie technique....une change que je savais de quoi le conseiller parlait. Je pense que cela vient du fait que le conseiller cherche à montrer sa fierté de connaissance dans le domaine....mais cela peut avoir des effets contraire sur la satisfaction,",5
345441,05-MAR-12,04-MAR-12,Akrem,,fr,70.82.69.164,claudettedelburgo@sympatico.ca,15137302,000000123704117,4,4,employer des gens au Canada.,4
345442,05-MAR-12,03-MAR-12,Katie,,en,70.50.21.233,oshanth@sympatico.ca,15132808,000000123678262,5,5,"I have been with Bell for 23 years.
When I mentioned this immediate action was taken without further delay.",5
345443,05-MAR-12,03-MAR-12,Mohamed,,fr,65.92.250.39,mauricebrunette@sympatico.ca,15131964,000000123691521,4,4,,5
345444,05-MAR-12,29-FEB-12,Nouha,,fr,70.52.97.230,jean-maurice-88@bell.net,15092372,000000123606613,5,5,Rien,5
345445,05-MAR-12,01-MAR-12,Gabriela,,en,69.159.44.123,sylggc2@sympatico.ca,15112106,000000123635060,4,4,,5
345446,05-MAR-12,02-MAR-12,Pedro,,en,76.67.36.32,papor@sympatico.ca,15122364,000000123655115,3,3,Given me an absolute & clear answer to: Does Bell ever call a client warning them about a virus & directing them to a specific site? Does Bell send out e-mails telling clients to link to an virus clearing program? ,3
345447,05-MAR-12,03-MAR-12,Haythem,,fr,70.30.176.246,solvan@sympatico.ca,15134460,000000123682495,5,5,,5
345448,05-MAR-12,02-MAR-12,Manel,,fr,69.156.168.10,mmike@sympatico.ca,15121712,000000123655701,5,3,la duree de l appel a ete longue puis la possibilitee de repondre a toutes les questions concernants les services que vous offrez avec le meme appel merci,4
345449,05-MAR-12,02-MAR-12,Haythem,,fr,67.68.108.135,jogig@sympatico.ca,15119270,000000123670444,4,4,,4
345450,05-MAR-12,04-MAR-12,Hamdi,,fr,70.51.46.195,marc_bianca@bell.net,15140568,000000123703766,5,5,,4
345451,05-MAR-12,04-MAR-12,Chekib,,fr,70.51.46.195,marc_bianca@bell.net,15140570,000000123704980,5,5,,4
345452,05-MAR-12,04-MAR-12,Kay,,en,174.94.29.161,norton@sympatico.ca,15141390,000000123703572,3,2,My call was to enquire why it take Bell so long to get my bill to me?  The closing date on the bill is the 26th of the month and yet I am still awaiting the February bill to appear on my account on the Bell website.  The due date is the 15th of the following month.  I am being placed in the position to guess what my bill is and pay before the bill actually shows up on the account or on epost.,3
345453,05-MAR-12,29-FEB-12,Nadia,,fr,76.68.151.59,rousseau.l77@sympatico.ca,15097560,000000123605368,5,5,,4
345454,05-MAR-12,27-FEB-12,Khan,,en,74.12.36.133,masee@sympatico.ca,15069485,000000123550754,5,5,waiting time,5
345455,06-MAR-12,03-MAR-12,Jamie,,en,184.144.49.15,lodge@sympatico.ca,15131322,000000123693302,3,4,"Sending the service Tech to my home during the first 6 hour window instead of arriving the next day.  However, he did fix my router problem after replacing it twice, before getting my computer back on line with the internet. ",4
345456,06-MAR-12,02-MAR-12,Christopher,,en,70.31.62.167,gabie-lea@bell.net,15117522,000000123664565,5,5,"There was a little difficulty distinguishing words with the rep's accent but he was very good at repeating sentences & words more clearly for me.
Sometimes speaking a little, more slowly & increasing the volume a touch is a help in such regards.  He did both. 
This rep was excellent but I can't say that for all, to say the least.  I wish more were as professional & thorough as this gentleman was.",4
345457,06-MAR-12,23-FEB-12,Daniel,,en,70.50.131.47,wm.rohaly@sympatico.ca,15031322,000000123479718,4,4,,4
345458,06-MAR-12,17-FEB-12,Denys,,en,172.130.66.24,wrinkles135@sympatico.ca,14963856,000000123360520,2,1,give me a plausible answer to my concerns.,5
345459,06-MAR-12,03-MAR-12,Lokeswaran,,en,64.231.36.239,DScapin@sympatico.ca,15125920,000000123693136,5,5,,5
345460,06-MAR-12,05-MAR-12,Hector,,en,65.95.22.149,brent.himmelman@sympatico.ca,15144856,000000123718100,3,1,Fixed the problem instead of putting me through to 4 different people.  And it's still not fixed.  The call back I was supposed to get and never got is a little annoying as well.  ,2
345461,03-MAR-12,02-MAR-12,Heni,,fr,67.70.26.104,marccouture2@sympatico.ca,15120906,000000123663631,4,4,,5
345462,03-MAR-12,02-MAR-12,Martine,,en,76.64.123.68,llno1@sympatico.ca,15120504,000000123660225,5,5,,5
345964,02-MAR-12,01-MAR-12,Twinx,,en,174.91.92.159,clistgarten@sympatico.ca,15102580,000000123642241,3,3,"The representative discussed many different upgrade suggestions for my service(Fibe TV, internet &phone package), but when I asked to have these emailed to me so I can review them before deciding, she was unable to do so & referred me instead to the Bell website for details. I declined the changes(except the internet), as I feel that any proposal by a company for a change or upgrade of service should be in writing.",3
345965,02-MAR-12,01-MAR-12,Mike,,en,74.14.5.102,sdavis414@bell.net,15111372,000000123644565,5,5,I cannot think of anything that your rep could have done differently. The service was excellent. ,5
345966,02-MAR-12,20-FEB-12,Med Aymen,,fr,74.12.226.173,chantalbisson@sympatico.ca,14982948,000000123393870,3,2,,3
345967,02-MAR-12,01-MAR-12,Gopi,,en,70.26.61.53,gus.mich@sympatico.ca,15105018,000000123651114,3,3,"Email was still not working 100% but an explanation would have helped, even though it was beyond his control.",4
345968,05-MAR-12,28-FEB-12,Kumar,,en,76.64.230.11,szekely@sympatico.ca,15085526,000000123601383,4,5,,5
345969,05-MAR-12,04-MAR-12,Armando,,en,69.157.54.124,brsheehan@sympatico.ca,15136826,000000123698986,4,4,,4
345970,05-MAR-12,04-MAR-12,Abhishek,,en,67.68.36.153,stacie343@sympatico.ca,15142786,000000123700830,5,4,,4
345971,05-MAR-12,02-MAR-12,David,,en,184.146.158.217,calwestover@sympatico.ca,15115268,000000123665610,3,3,"When an email accoiunt is blocked the  ustomer should not have to rely on a text meaasge only for the code to unblock. I am, not a cell phone user.",4
345972,05-MAR-12,02-MAR-12,Eduardo,,en,184.146.158.217,calwestover@sympatico.ca,15115266,000000123669778,3,3,"When an email accoiunt is blocked the  ustomer should not have to rely on a text meaasge only for the code to unblock. I am, not a cell phone user.",4
345973,05-MAR-12,02-MAR-12,Padmanaban,,en,70.49.25.143,sueway@sympatico.ca,15124584,000000123656164,4,4,,5
345974,05-MAR-12,04-MAR-12,Richard,,fr,74.12.245.133,fermelebreton@sympatico.ca,15138290,000000123700615,5,5,"votre agent à été très professionnel pour ce service 
par contre je n'ai reçu aucun avis écrit concernant le Changement  de nomade à turbot par pur hasard en allant acheté un nouveau téléphone bell et pour up grader  mon service nomade que j'ai appris le changement à ma grande surprise 
je vous laisse juge de votre communication à la clientèle 
je suis une cliente de près de 30 ans à vos services 

Jeanne lebreton ",4
345975,05-MAR-12,03-MAR-12,Nadim,,fr,67.68.103.56,elise.laplante@bell.net,15128568,000000123690381,5,5,,5
345976,05-MAR-12,04-MAR-12,Roshni,,en,74.15.2.58,jmccabe@bell.net,15139564,000000123705228,2,1,Be more articulate with the pronouncation of letters and words when changing user id. It took over an hour on the phone with no results and another hour before finding an old bill for user id and one letter was incorrect.Worked fine after reentering id with different letter.,2
345977,05-MAR-12,04-MAR-12,Malek,,fr,174.89.220.58,loremaster@sympatico.ca,15140346,000000123705312,3,4,"Le fait que mon probleme a ete resolu ne me fait pas oublier la condescendance de mon interlocuteur. Ni le fait qu'il ne semblait pas vraiment ecouter ce que je lui disait s'embourbant dans ce qui semblait etre des reponses preconcues. 

J'aurais prefere un service qui daigne m'ecouter pour ensuite trouver une solution, plutot que de me faire dire que 'j'utilisais trop' vos services et que par consequent je devrais faire moindre usage dans le futur. 

Peut-etre suis-je stupide, mais je croyais que vous etiez une compagnie qui vendaient des services et qui etaient desireuse d'obtenir mon argent.

Au final, Il y a d'autres compagnies, qui elles j'en suis sur, adoreraient avoir la chance de gagner mon argent durement merite.

",2
345978,05-MAR-12,04-MAR-12,Domnic Francis,,en,174.88.150.207,malidzanovic@sympatico.ca,15140528,000000123705596,5,5,I have nothing to add. Dominic (customer representative) was polite and knowlagable ,5
345979,05-MAR-12,03-MAR-12,Sowmya,,en,65.95.88.175,rbennett@bell.net,15133454,000000123693392,4,,"I say 'not sure' as the outage is somewhat intermittant. The technician did correct the speed profile as I am paying for Fibe 12 and was set to 3MB, it is now around 9.6MB down. Better, not great, and we had an outage today, Monday.  I was very happy with the technician, Bell as a whole I am somewhat questioning, I have had numerous issues with both the internet and TV, connectivity issues with the internet and billing issues with the TV group. My feeling about this particular support call was very satisfied, with Bell on the whole not quite.",3
345980,05-MAR-12,01-MAR-12,Manoranjith,,en,216.208.56.65,markar.stephen@sympatico.ca,15108276,000000123651145,1,1,Stop lying to your valued customers. Get your billing dept. and your tech. dept. to communicate with each other. one doesn't know what the hell the other one does. I feel I was lied to. Not once but twice. On two seperate occasions. Had I been told the truth to start with I would have saved money made the right decesion and not be upset. Furiuos with Bell right now.,1
345981,05-MAR-12,04-MAR-12,Roshni,,en,174.94.42.111,gary.cassidy3@sympatico.ca,15138468,000000123700642,4,3,The actual cause of the problem was not identified.,4
345982,05-MAR-12,04-MAR-12,Caroline,,en,70.50.67.129,mvimr@sympatico.ca,15141224,000000123698499,3,2,Because the issue had to be dealt with Microsoft - the customer care representative could not help me.,3
345983,05-MAR-12,04-MAR-12,Med Ali,,fr,70.51.173.221,slkd@bell.net,15142686,000000123705224,5,5,expliquer sur le net,5
345984,05-MAR-12,01-MAR-12,Murali,,en,70.50.107.99,bel.dickson@sympatico.ca,15101422,000000123642399,5,5,,5
345985,05-MAR-12,04-MAR-12,Pierre,,en,65.95.247.175,c_paranuik@sympatico.ca,15136930,000000123698172,5,5,,5
345986,05-MAR-12,21-FEB-12,O'Neil,,en,65.93.148.13,baybreeze7@sympatico.ca,14994984,000000123433006,4,4,O'Neil was very helpful and polite. I do not think there was anyway he could have improved the service he provided. Please commend him on his manner and the resolving an ongoing issue.  ,4
345987,05-MAR-12,04-MAR-12,Wassim,,fr,184.144.241.18,gi-tremblay@sympatico.ca,15138584,000000123705853,5,5,,5
345988,05-MAR-12,04-MAR-12,Asma,,fr,174.94.110.44,fabderrazak@sympatico.ca,15138230,000000123703506,4,4,"il faut que le conseiller évite de parler des détails technique que le client ne comprendra pas ou il s'en fou, l'important c'est régler le problème sans philosophie technique....une change que je savais de quoi le conseiller parlait. Je pense que cela vient du fait que le conseiller cherche à montrer sa fierté de connaissance dans le domaine....mais cela peut avoir des effets contraire sur la satisfaction,",5
345989,05-MAR-12,04-MAR-12,Jan,,en,70.29.91.16,blackrose60@sympatico.ca,15136688,000000123704321,4,5,nothing,4
345990,05-MAR-12,04-MAR-12,Samantha,,en,174.92.103.25,richjenn@sympatico.ca,15142044,000000123696830,4,4,I was very pleased with service and the assistance provided,5
345991,05-MAR-12,04-MAR-12,Divya,,en,70.49.240.106,tinline4@sympatico.ca,15143158,000000123705529,5,5,,5
344369,04-MAR-12,03-MAR-12,Ronald,,en,74.12.240.136,DOUG_RAFFAN@sympatico.ca,15125918,000000123682631,3,4,The wait on hold for a rep. at the start of the call was 15 minutes way too excessive.,4
344370,04-MAR-12,03-MAR-12,Sara,,en,70.26.146.55,andy_pearl@sympatico.ca,15126448,000000123693010,5,5,"nothing, excellent conversation",5
344371,05-MAR-12,04-MAR-12,Mario,,en,70.29.254.154,decorlepage@sympatico.ca,15137676,000000123707640,5,5,,4
344372,05-MAR-12,03-MAR-12,Padala,,en,76.75.180.180,carolwalker6@sympatico.ca,15127308,000000123679159,3,3,,2
344373,05-MAR-12,04-MAR-12,David,,en,70.48.40.35,cmhope@bell.net,15137322,000000123695675,5,5,Good service.,5
344374,05-MAR-12,26-FEB-12,Wajdi,,fr,204.101.237.139,j.ndock2@sympatico.ca,15058722,000000123545033,1,1,K,5
344375,05-MAR-12,02-MAR-12,Kelly,,en,69.159.45.140,lindajorgensen@sympatico.ca,15120406,000000123663732,5,5,Nothing,5
344376,05-MAR-12,03-MAR-12,Carmen,,en,70.29.91.158,singhhardip2007@sympatico.ca,15134348,000000123690876,1,1,Be honest with customer,1
344377,05-MAR-12,03-MAR-12,Saliou,,fr,66.131.220.208,yves_leclerc@sympatico.ca,15135650,000000123687602,4,4,,4
344378,05-MAR-12,29-FEB-12,Krutthiga,,en,76.69.35.181,biggeo@sympatico.ca,15088054,000000123614652,3,3,This individual was not properly trained to deal with the request. ,4
344379,05-MAR-12,04-MAR-12,Tess,,en,64.229.92.119,nella.vanheeren@sympatico.ca,15141268,000000123696781,5,4,"I would not have needed to call, if the system had warned me, that I made the programming change, that I would lose my plan and not be able to have it restored. I would not have made a change that ended up increasing my monthly plan.",5
344380,06-MAR-12,02-MAR-12,Wajdi,,fr,174.89.214.115,chantal.gadoury@sympatico.ca,15115532,000000123670705,4,4,,4
344381,06-MAR-12,05-MAR-12,Ekta,,en,70.50.200.210,blanger010@sympatico.ca,15144746,000000123712152,1,1,"while I was on hold for the escalation to 2nd level support, she came back on the line to give me an update and cut me off in error.  It took me 20 minutes, just to get back to the right level support again. Your front-end telephone routing is not working properly - pressing 1 for technical support continually directs callers to billing, who then have to ask all the same identification questions again, before transferring...... more waiting....",3
344382,06-MAR-12,05-MAR-12,Levy,,fr,184.145.158.89,andre2011@bell.net,15144260,000000123720479,5,5,,5
344383,06-MAR-12,05-MAR-12,Denice,,en,174.91.120.216,rickado@sympatico.ca,15151388,000000123711665,2,2,lowered the cost of my phone bill more and not give me things I do not want eg: call waiting name and number,2
344384,06-MAR-12,05-MAR-12,Martine,,en,174.95.106.180,normwong@sympatico.ca,15150496,000000123712451,5,5,she did all she can I'm satisfied,5
344385,06-MAR-12,05-MAR-12,Luis,,en,70.30.81.250,ahall@sympatico.ca,15144072,000000123720655,2,1,Had someone actually address my issue without referring me to four different offices.,1
344386,06-MAR-12,05-MAR-12,Aymen,,fr,70.30.218.79,marlenetr@sympatico.ca,15149676,000000123716102,5,5,,4
344387,06-MAR-12,05-MAR-12,Houssem,,fr,70.26.182.235,jcnicolaiew@sympatico.ca,15147868,000000123725324,5,5,Eviter de changer la vitesse de ma ligne de 6MB à 2MB cela m'aurait éviter de contacter votre service à la clientèle.,1
344388,06-MAR-12,03-MAR-12,Abderrahmen,,en,69.156.49.105,amilou@bell.net,15126370,000000123678136,5,5,More rapid loading of the securtiy system and unloading of the other system..,5
344389,06-MAR-12,05-MAR-12,Andre-Emilie,,fr,184.145.250.182,angele-jml@sympatico.ca,15144306,000000123723995,5,5,"
 Merci bye",5
344390,06-MAR-12,05-MAR-12,Aqeel,,en,70.29.2.26,jlivingstone11@sympatico.ca,15148132,000000123709070,4,4,,4
344391,06-MAR-12,05-MAR-12,Marie,,fr,76.71.182.51,jeantodd@sympatico.ca,15147948,000000123722133,2,1,Seulement respecter l'entente que j'avais pris avec votre représentent il y a plus d'un mois.,2
344392,06-MAR-12,05-MAR-12,Basker,,en,70.26.117.146,amgates@sympatico.ca,15144222,000000123713469,3,4,,4
344393,06-MAR-12,05-MAR-12,Estephania,,fr,70.29.163.81,lg.lymberopoulos@bell.net,15149002,000000123718137,4,5,les services qui proviens de San salvador son tres bon et claire un service courtois et excellent Stephania et tres profesionele patiente ets elle cone bien son travaille mille merci,5
344394,06-MAR-12,05-MAR-12,Cristian,,en,70.50.62.119,patricia.bland@sympatico.ca,15150716,000000123720441,5,5,Nothing,5
344395,06-MAR-12,05-MAR-12,Siobhan,,fr,70.51.57.122,ti-loup_4@sympatico.ca,15152656,000000123716653,5,5,"la conseillere qui m'as repondu et resolue mon probleme, est une perle!!!elle etait clair, precise et j'aie sentie son desir de m'aider.Cest la premiere fois que je raccroche et que j'aie un sourire au lieu d'etre frustree.Ca c'est du service a la clientele...elle est a garder cette jeune fille.Elle pourrais en montrer!!!
Merci Siobhan,pour avoir regler et expliquer mais surtout pour avoir renouveller un peu de ma confiance au ""service clientele de Bell.





",4
344396,06-MAR-12,05-MAR-12,Susan,,en,70.52.173.59,patricia.docherty@sympatico.ca,15150718,000000123712132,4,4,Waiting time for the first contact was rather long ,4
344397,06-MAR-12,05-MAR-12,Silvia,,en,76.71.93.91,malcolm.robb@sympatico.ca,15149462,000000123711208,5,5,,3
344398,06-MAR-12,05-MAR-12,Gustavo,,en,70.31.66.219,charley.swordthrus@sympatico.ca,15145282,000000123714490,5,5,,5
344399,06-MAR-12,05-MAR-12,Joseff,,en,184.147.177.49,gpapad2553@sympatico.ca,15147138,000000123721329,5,5,Nothing,5
344400,06-MAR-12,05-MAR-12,Manel,,fr,67.70.48.198,pratte4@sympatico.ca,15151016,000000123709149,5,4,Ma demande a été bien accueillie et répondue.,5
344401,06-MAR-12,05-MAR-12,Naveed,,en,65.93.92.96,carrs@sympatico.ca,15145146,000000123722770,4,4,Put less emphasis on talking and more on listening,4
344402,06-MAR-12,05-MAR-12,Georges,,en,184.145.24.193,ghalligan@sympatico.ca,15147026,000000123709130,3,3,,3
344403,06-MAR-12,05-MAR-12,Samantha,,en,69.158.0.227,dtgiles@sympatico.ca,15146246,000000123711662,5,5,"not ""accidently"" added the one time rental modem charge",5
344404,06-MAR-12,05-MAR-12,Kayange,,en,74.14.157.216,jay.emberg@sympatico.ca,15147812,000000123713674,4,4,,4
344405,06-MAR-12,05-MAR-12,Stephan,,en,74.14.157.216,jay.emberg@sympatico.ca,15147814,000000123710578,4,4,,4
344406,06-MAR-12,05-MAR-12,Jordan,,en,174.91.153.87,allottdb@sympatico.ca,15144190,000000123712396,5,5,"A promise of a repeat performance.
I did not wait one minute to speak to someone.
The rep was extremely helpful and understanding.
I got what I need and wanted.
I had everything explained.",5
344407,06-MAR-12,05-MAR-12,Christianne,,en,76.10.149.62,rblefort@sympatico.ca,15151212,000000123709864,4,2,"Bell is one of the most customer unfriendly company I've dealt with ....right after Rogers.  Goodbye..first the internet....now onto the phones and TV services.  A Bell free zone coming to this household.
",1
344408,06-MAR-12,05-MAR-12,Elyes,,fr,70.55.116.44,rviboux@sympatico.ca,15151684,000000123717686,3,4,,4
344409,03-MAR-12,02-MAR-12,Oliver,,en,70.24.175.153,don-marilyn@sympatico.ca,15116674,000000123671847,5,5,,5
344944,06-MAR-12,05-MAR-12,Nancy,,en,70.53.155.106,Dickson.D@bell.net,15143778,000000123725135,5,5,"The only thing you could have done better is provide me with Fibe tv, you sent me a letter in December saying it was now available for me at my residence and I would have it for $9.99 for the first 12 months and $23.99 there after, but Fibe tv is still not in my building.  But the consumer protection act said that no matter when the Fibe tv comes to my building that you will have to give it to me at this deal of $9.99 for the first year because you offered me a service that was not available at that time. So I am still waiting for Fibe TV.  Outside of that your service was great.

Sincerely 

Darrell Dickson

514-278-8073",5
344945,06-MAR-12,05-MAR-12,Diego,,en,174.91.55.243,wscott66@bell.net,15153132,000000123721982,5,4,cant think of anything now,5
344946,06-MAR-12,05-MAR-12,Manel,,fr,74.198.165.1,pomerleaulyne@sympatico.ca,15150990,000000123711680,4,4,,4
344947,06-MAR-12,24-FEB-12,Mustapha,,fr,184.144.140.174,koksea@bell.net,15038920,000000123516165,4,5,,5
344948,06-MAR-12,27-FEB-12,Priyanka,,en,184.144.108.237,john.lismer@sympatico.ca,15068022,000000123557196,4,,Make your bill statements clear and straightforward.,3
344949,06-MAR-12,05-MAR-12,David,,en,64.231.149.55,sallymid@sympatico.ca,15151780,000000123717217,4,4,"No suggestions as I am not aware of the procedure to resolve my problem,have little technical knowledge of what the difficulty was.",5
344950,06-MAR-12,05-MAR-12,Dawood,,en,184.144.16.42,geosyl@sympatico.ca,15146994,000000123717717,4,4,speak better english,3
344951,06-MAR-12,05-MAR-12,Moez,,fr,69.157.177.116,lesgars@bell.net,15148974,000000123712932,4,4,avant de couper le lien avec le technicien c'est de vérifier si cela fonctionne bien merci.,5
344952,06-MAR-12,05-MAR-12,Karen,,en,69.158.177.154,loisjackson@sympatico.ca,15149148,000000123710286,3,3,I had to talk to 3 different reps over a period of several days to figure out what was wrong....,3
344953,06-MAR-12,05-MAR-12,Felix,,en,65.93.148.65,ecoates@bell.net,15146312,000000123724105,5,4,,5
344954,06-MAR-12,05-MAR-12,Aloysious,,en,76.69.22.158,babsd@bell.net,15144502,000000123726493,3,3,"I asked repeatedly to speak to someone in Canada but was told that waas impossible..after he spoke to a supervisor. I spent the next 3/4 hr on the phone asking to have things repeated. When I asked him to speak more slowly he DID and even spelled things as if speaking to an idiot.I resent it. If there was any other company than Bell, I can assure you they would have my business. The problem was resolved, in twice the time needed due to the repetition. I fully realise this was not the technician's fault,he was only doing his job..it is the fault of a company that treats clients this way. I have been paying my bills(on time) for over 50 years.I still often have to call to have my account rectified and get a different answer to the same question,over and over. I must admit that is even when talking to someone in Canada but at least I understood the answer but not the content of it.
Your customer service seems to ""fly by the seat of their pants"" when asked a question they do not know the answer to.
Your surveys...phone and on line are formulated so that being honest about the outcome of a single problem implies satisfaction with the service as a whole and therefore does not require
reply. Barbara Duncan",2
344955,06-MAR-12,03-MAR-12,Mehdi,,fr,184.144.196.240,gilles.lortie@sympatico.ca,15129186,000000123690950,5,5,,5
344956,06-MAR-12,05-MAR-12,Nadine,,en,64.231.154.150,burself@sympatico.ca,15144948,000000123716869,4,3,,4
344957,06-MAR-12,03-MAR-12,Carlos,,en,174.95.71.80,barbkillackey@sympatico.ca,15126730,000000123687077,5,5,Nothing!! Carlos was extremely helpful and went out of his way to make sure all my problems were resolved!,5
344958,06-MAR-12,05-MAR-12,Soumia,,fr,184.144.171.200,lubi@sympatico.ca,15149258,000000123718955,5,5,Rien !,5
344959,06-MAR-12,05-MAR-12,Moses,,en,76.71.93.137,ceylon@sympatico.ca,15145237,000000123713094,5,5,"It is ironic, some times you get an amazing Tec Asst. who does all and more than you expect... then you get one that says..We cannot help you here and to get in touch with the programme manufacurer",5
344960,06-MAR-12,05-MAR-12,Aqeel,,en,76.64.28.185,audreypaton@bell.net,15144446,000000123717466,5,5,"In this case all was perfect, but other times problems from non-English speaking techs in other countries
The system is flawed!",3
344961,06-MAR-12,05-MAR-12,Mohamed Taher,,fr,174.89.226.231,duchar9@sympatico.ca,15146262,000000123711363,4,5,je suis totalement satisfaite.on a résolu mon problème.,5
344962,06-MAR-12,05-MAR-12,Moses,,en,184.147.123.46,fire35@sympatico.ca,15146668,000000123717680,5,5,,5
344963,06-MAR-12,05-MAR-12,Chantal,,en,69.156.99.113,mpringle@bell.net,15150288,000000123715853,5,5,"I still feel television costs are too high for the lousy programming we get.
Senior citizens should all get an extra 20& discount on top of the internal promotion discount that I received if they can only afford the basic. (lke me).  I have been seriously considering x'clling t.v. and the computer all together, but I will be able to continue thanks to the gal in New Brunswick that gave me the internal promotion discounts.  It pays to discuss your financial situation. Thanks Bell. ( I still disagree with giving other countries employment)",5
344964,06-MAR-12,05-MAR-12,Garry,,en,70.50.186.82,mousebrown@sympatico.ca,15150282,000000123714477,5,5,nothing Garry was amazing spoke perfect english and the phone line was very clear much appreciated,5
344965,06-MAR-12,05-MAR-12,Sofien,,en,74.14.212.229,ragar@sympatico.ca,15151128,000000123711421,5,5,cannot think of any,4
344966,02-MAR-12,01-MAR-12,Fourat,,fr,174.88.247.95,zfellah@sympatico.ca,15113374,000000123650300,5,4,,4
344967,02-MAR-12,26-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,15056380,000000123544212,4,4,....,3
344968,02-MAR-12,01-MAR-12,Anna,,en,205.189.194.208,mrsboots@sympatico.ca,15109108,000000123633446,5,4,"I think I was originally referred to the wrong area at Bell, so I won't complete the first survey.",4
344969,02-MAR-12,29-FEB-12,Med Heni,,fr,67.68.184.105,cleleo@sympatico.ca,15089042,000000123605622,3,4,"Encore une fois ,j'ai eu de la difficultée à comprendre le tech,même le télephone avait de l'interférence,on croirait que le tech.était à l'autre bout du monde ..",3
344970,02-MAR-12,01-MAR-12,Jose,,fr,174.94.95.196,garry.w@sympatico.ca,15104556,000000123628658,5,5,Nothing Specific at this time.,5
344971,02-MAR-12,29-FEB-12,Arthur,,en,184.147.180.249,d_walsh01@bell.net,15089340,000000123613970,4,4,The offer of a billing adjustment would have gone along way as the problem it turns out was related to the Bell Tech not giving me the right equipment at the time of installation. This was the second time I inquired about the slow internet connection and now after paying for three months I'm told that the problem is related to the install and have to wait for another Bell Tech to come out and bring a new modem. At this point the problem remains and I've not been offered any compensation. ,3
345463,03-MAR-12,02-MAR-12,Lohith,,en,70.49.179.207,ramsay1515@bell.net,15122988,000000123670691,3,4,"Find a Bell rep who speaks English as a first language.  The one I spoke with had very poor English, which meant he was difficult to understand and made progress very slow.",2
345464,03-MAR-12,02-MAR-12,Leila,,fr,67.71.77.73,sdaoust@sympatico.ca,15123930,000000123674368,5,5,,5
345465,03-MAR-12,02-MAR-12,Victor Gabriel,,en,70.30.71.170,kamms@sympatico.ca,15119654,000000123653436,4,4,,3
345466,03-MAR-12,29-FEB-12,Shabbir,,fr,174.93.224.27,maurice55@sympatico.ca,15095008,000000123609284,5,5,,5
345467,03-MAR-12,01-MAR-12,Sylvie,,en,76.64.100.140,sandrock@sympatico.ca,15111250,000000123649184,5,5,In this instance- nothing,5
345468,03-MAR-12,02-MAR-12,Mildred,,fr,69.157.182.43,claudinegrunwald@bell.net,15115858,000000123656086,5,5,,5
345469,03-MAR-12,02-MAR-12,Darwin,,en,174.89.41.86,ppcameron@sympatico.ca,15122796,000000123667755,5,5,Absolutely nothing...I learn from all the representatives.. Thanks Bell.  ,5
345470,03-MAR-12,02-MAR-12,Nes,,en,50.100.90.177,okikhard@sympatico.ca,15122220,000000123653958,5,5,,5
345471,03-MAR-12,02-MAR-12,Noureddine,,fr,174.92.219.163,renee_desmarais@sympatico.ca,15123134,000000123659060,5,5,rien d'autre,5
345472,03-MAR-12,02-MAR-12,Hugo,,en,64.231.227.48,btb.hynes@sympatico.ca,15115174,000000123672493,5,5,wait time,5
345473,03-MAR-12,02-MAR-12,Porushotham,,en,69.157.0.254,mary_pollock@sympatico.ca,15121134,000000123653475,2,1,"I feel that the representative was following a script and was expecting me to follow his instructions.
I have a Japanese student staying with me and all I wanted was to set him up on his computer wnich should have been an easy task. However, I was just frustrated.",1
345474,03-MAR-12,02-MAR-12,Rudys,,en,64.229.96.199,noreen_pierre@sympatico.ca,15122144,000000123659231,4,4,,5
345475,03-MAR-12,01-MAR-12,Earl,,en,174.91.68.50,lucille.kukac@sympatico.ca,15107786,000000123638129,3,3,Make it easier to connect to a customer service representative,3
345476,03-MAR-12,02-MAR-12,Sam,,en,174.89.110.90,frankflo.fish@sympatico.ca,15117420,000000123673436,5,4,,5
345477,04-MAR-12,03-MAR-12,Ivette,,en,76.67.10.172,horstsommerfeld@sympatico.ca,15129598,000000123678895,5,5,"Ivette was really a bright experience. She was simply perfect! and POLITE
",5
345478,04-MAR-12,03-MAR-12,Natalia,,en,76.64.104.237,fraserch@sympatico.ca,15128902,000000123679731,5,5,"Nothing,Natalia was very professional and couldn't of been more helpful!! Thank you
P.S She deserves a raise",5
345479,04-MAR-12,28-FEB-12,Zahid Ahmed,,en,174.89.234.223,jonij2@sympatico.ca,15079576,000000123583942,,,"NOTE: THIS DOES NOT APPLY TO ZAHID AHMED.
On March 2,2012, I contacted the Billing Dept concerning the Internet section of my bill. My experience with that specific agent was very bad. He did not give me his name, employee number or any confirmation number for what he may have done. Very Bad service.
I have been trying to add 40GB for my allowable bandwidth for over a month now, yet the info on ""Unbilled Internet use"" does not show that. What a waste of time to speak to people such as that agent. NOTE: THIS DOES NOT APPLY TO ZAHID AHMED. I wanted to write my complaint here because I am sure that the other ""Lousy"" agent will not initiate a survey.",
345480,04-MAR-12,02-MAR-12,Yosimar,,en,174.94.36.86,j.sonnenberg@sympatico.ca,15118590,000000123661580,5,5,,5
345481,04-MAR-12,03-MAR-12,Bedre,,en,70.24.24.27,lilacscent@sympatico.ca,15131186,000000123691511,5,5,Nothing everything was done great to solve my problem,5
345482,05-MAR-12,27-FEB-12,Stedman,,en,174.92.87.91,frewer@sympatico.ca,15066710,000000123565713,3,4,He insisted the phone in my office was plugged into a poor jack and that was affecting our internet connection.  In fact there is no jack in the room and the phone is plugged into a regular electric outlet as it is cordless and not our main phone.,
345483,05-MAR-12,24-FEB-12,Mahmoud,,fr,70.53.155.43,louisjulesmarsot@sympatico.ca,15039564,000000123511391,3,4,,3
345484,05-MAR-12,04-MAR-12,Daniel,,en,70.28.5.109,michael.mchugh@sympatico.ca,15140934,000000123700595,1,1,Employ people who know more than just how to do very basic things!,1
345485,05-MAR-12,04-MAR-12,Emely,,en,69.156.89.191,goodeve@bell.net,15138666,000000123702506,5,5,,5
345486,05-MAR-12,04-MAR-12,Anis,,fr,174.92.189.101,pyfw@bell.net,15141830,000000123704718,2,1,"I was hang up, it is not the way to do bussiness.",1
345487,05-MAR-12,04-MAR-12,Hugo,,en,70.30.68.4,arthur.oconnor@sympatico.ca,15136396,000000123703530,5,5,,5
345488,05-MAR-12,03-MAR-12,Faqria,,en,174.89.171.250,tonybarone@bell.net,15135090,000000123679400,5,5,"Satisfied as it is, thank you.",5
345489,05-MAR-12,04-MAR-12,Jalel Eddine,,fr,65.93.4.115,lucpilon@bell.net,15140414,000000123700368,3,2,personne difficile a entendre et comprendre,3
345490,05-MAR-12,04-MAR-12,Brenda,,en,184.144.46.155,br.compton@sympatico.ca,15127050,000000123695008,,,,5
345491,05-MAR-12,03-MAR-12,Estephania,,en,65.95.146.163,darylbell3@sympatico.ca,15127952,000000123678809,5,5,,5
345492,05-MAR-12,04-MAR-12,Abderrahmen,,fr,174.93.174.104,fdjoudi@sympatico.ca,15138282,000000123704080,4,5,,4
345493,05-MAR-12,03-MAR-12,Brahim,,fr,65.93.126.218,marguerite57@sympatico.ca,15131714,000000123688644,5,5,"La seule chose que je peux ajouter, est de vous dire la gentillesse que votre conseiller a eu à mon égard.  Il a répondu à toutes mes questions et réglé mes problèmes dans la bonne humeur, et c'est ce que j'aime avec les conseillers de Bell.  J'ai toujours eu un très bon service.  Merci.",5
345494,05-MAR-12,04-MAR-12,Mehdi,,fr,67.68.148.17,philippeloiselle@bell.net,15141678,000000123701991,3,3,"temps d'attente trop  long pour parler à un agent, service outre-mer pas une bonne idée, pertes d'emplois pour le québec

merci",2
345495,05-MAR-12,04-MAR-12,Souhail,,fr,67.68.148.17,philippeloiselle@bell.net,15141680,000000123701928,3,3,"conseiller semble pas comprendre les besoins du client du québec ,ca devrait être  des québécois qui parlent à des québécois pour avoir de meilleurs services merci",3
345496,05-MAR-12,04-MAR-12,Brett,,en,65.93.204.227,hjcj@sympatico.ca,15138938,000000123696240,4,4,tell me ahead of time my rates were going to raise,4
345497,05-MAR-12,02-MAR-12,Romeo,,en,70.26.42.33,bossrob1@sympatico.ca,15115038,000000123658306,3,4,"Sensitize your call centre staff to the fact that they may be dealing with users who are very inexperienced in dealing with computer problems.  Many of us only tackle these issues once every two or three years, sometimes even less frequently.  We require a patient, understanding and polite approach.",4
345498,05-MAR-12,04-MAR-12,Raouf,,fr,76.65.50.109,jraymond@bell.net,15139747,000000123707606,1,1,pousser les tests plus loin.Ainsi l'erreur de diagnostique aurait été évitée.,
345499,05-MAR-12,04-MAR-12,Lotfi,,fr,76.64.87.96,guiturcotte@sympatico.ca,15138748,000000123706899,4,4,,4
345500,02-MAR-12,29-FEB-12,Moemen Belleh,,fr,70.49.74.128,bobn@sympatico.ca,15088214,000000123615296,3,2,comprehension de mon plan internet,2
345501,03-MAR-12,02-MAR-12,Ammar,,fr,69.157.134.249,lise.euclide@sympatico.ca,15120436,000000123669771,5,5,c'était complet,5
343868,01-MAR-12,29-FEB-12,Stephanie,,en,69.158.32.241,rick.norris@sympatico.ca,15097272,000000123605863,4,2,Actual supply the services I was looking for.,1
343869,01-MAR-12,29-FEB-12,Alexandre,,en,69.159.52.128,pauline.powell@sympatico.ca,15096426,000000123616979,5,5,"Nothing, in fact Alexandre, my rep helped me with even more.  He was awesome.",5
343870,01-MAR-12,29-FEB-12,Andrea,,en,64.229.122.38,mclaffertym@sympatico.ca,15095100,000000123610188,5,5,,5
343871,01-MAR-12,29-FEB-12,Denice,,en,184.146.144.211,nbeauchamp_19@sympatico.ca,15095836,000000123604788,5,5,"nothing, the rep was very knowledgeable and helpful",5
343872,01-MAR-12,29-FEB-12,Halima,,fr,70.49.55.202,bourque.alain10@sympatico.ca,15088256,000000123608329,5,5,rien du tout,5
343873,01-MAR-12,29-FEB-12,Amine,,fr,67.71.116.246,bruno.bourget@sympatico.ca,15088376,000000123616949,5,5,"Rien.
",5
343874,01-MAR-12,29-FEB-12,Koussay,,en,137.122.30.82,lespleiades@bell.net,15093968,000000123622446,5,5,,5
343875,01-MAR-12,29-FEB-12,Khouloud,,fr,174.91.238.177,michelethelene@sympatico.ca,15095312,000000123605052,1,1,"1er des gens qui parle Français que l'on peut comprendre....

2ième.....des gens compétent",1
343876,01-MAR-12,29-FEB-12,Mouna,,fr,174.91.238.177,michelethelene@sympatico.ca,15095314,000000123609181,1,1,On veut des gens qui sont comprend le problème??? des technicien ,1
343877,01-MAR-12,29-FEB-12,Gustavo,,en,64.231.144.70,briancrucefix@sympatico.ca,15088326,000000123610042,5,4,I do no know why Microsoft is involved with my sympatico email and why can't I delete my email addresses fix some of your problems the problem has been around for 10 years over 10 years that is the problem take a load of your support center,2
343878,01-MAR-12,29-FEB-12,Salvador,,en,74.15.35.64,mjh44@sympatico.ca,15095478,000000123613989,4,5,no,4
343879,01-MAR-12,29-FEB-12,Arcadius,,en,64.228.143.242,tedp1@sympatico.ca,15098888,000000123607551,4,4,,4
343880,01-MAR-12,29-FEB-12,Amine,,fr,174.93.150.121,dlariviere002@sympatico.ca,15089914,000000123619885,4,5,,5
343881,01-MAR-12,29-FEB-12,Priyanka,,en,70.48.162.151,koolkats@sympatico.ca,15093646,000000123623209,1,1,somebody that can talk clear,3
343882,01-MAR-12,29-FEB-12,Brendan,,en,70.49.51.30,bigethel@sympatico.ca,15088052,000000123605849,4,4,,3
343883,01-MAR-12,29-FEB-12,Lohith,,en,69.159.109.224,frank.szemenyei000@sympatico.ca,15090828,000000123624751,3,1,,1
343884,01-MAR-12,29-FEB-12,Sahali,,fr,74.14.205.130,famille.rabouin@sympatico.ca,15090574,000000123620727,4,3,On doit attendre à demain pour régler notre problème,4
343885,01-MAR-12,29-FEB-12,Rolando,,en,74.15.114.81,j.debruyn@sympatico.ca,15092014,000000123609720,5,5,"I think you did the best possible ,and I am very satisfied. The person I spoke with (Rolando)deserves a compliment.",5
343886,01-MAR-12,29-FEB-12,Juan,,en,69.157.59.248,sharpe9@sympatico.ca,15098170,000000123610577,4,4,HIRE PEOPLE IN CANADA .........,3
343887,01-MAR-12,29-FEB-12,John,,en,67.68.18.234,cathy10@bell.net,15088646,000000123614663,2,3,Told the truth,1
343888,01-MAR-12,29-FEB-12,Munyaradzi,,en,184.148.117.229,burnstelecom@sympatico.ca,15088410,000000123616262,4,5,Nothing,4
343889,01-MAR-12,29-FEB-12,Harathi,,en,70.29.19.90,gsr.theakston@sympatico.ca,15091396,000000123612373,5,5,,5
343890,01-MAR-12,29-FEB-12,David,,en,184.148.151.236,ufton@sympatico.ca,15099294,000000123604080,5,5,"nothing --- do not let this young man "" get away "" ---- he "" made my day "".",5
343891,01-MAR-12,29-FEB-12,Abir,,fr,70.51.199.92,manzerolle@bell.net,15094590,000000123604794,5,5,Rien tout était parfait la personne très gentille en compétente avec un bon parlé francais très aprécié,5
343892,01-MAR-12,29-FEB-12,Janani,,en,76.66.85.175,renoto@sympatico.ca,15097176,000000123610745,4,3,after leaving technician notice I was not able to attach picture or anything from my style Box so I will call back now to have sombody try to resolve the problem,4
343893,01-MAR-12,29-FEB-12,Fathi,,fr,74.14.190.217,asqual@sympatico.ca,15087696,000000123625922,4,3,Maîtriser plus votre technologie et corriger votre publicité en disant que votre internet est le plus rapide et plus fiable.,1
343894,01-MAR-12,29-FEB-12,Nikitha,,en,69.159.67.215,dzvz@sympatico.ca,15090198,000000123605287,3,2,solving has been postponed  waiting for resolution,4
343895,01-MAR-12,29-FEB-12,Ashfaq,,en,69.156.126.135,alex.bain@sympatico.ca,15087300,000000123607963,5,5,provided extra information on new services,5
343896,01-MAR-12,29-FEB-12,Zied,,en,206.172.134.59,woodhaven360@sympatico.ca,15099710,000000123616849,2,4,If you had provided a direct phone number on the letter I received so that I could reach the correct department without going through a generic system where no one knew what I was talking about. (in reference to my dial-up service being discontinued and an offer for turbo hub included in this letter),3
343897,01-MAR-12,29-FEB-12,Sumithra,,en,70.26.3.190,amelie.baillargeon@sympatico.ca,15087412,000000123615933,2,1,I was promised a call back at 4pm as in the middle of our call the system got down and I couldn't even be provided with a tracking number to restart at the point I was at.,2
343898,01-MAR-12,29-FEB-12,Nora,,en,184.147.230.45,lise.srodrigue@bell.net,15094074,000000123604338,4,4,Hire a Canadian taxpayer,3
343899,01-MAR-12,29-FEB-12,Chad,,fr,69.157.228.71,andreroyer@sympatico.ca,15087478,000000123611669,5,5,je suis satisfait  comme client,5
343900,01-MAR-12,29-FEB-12,Lorrey,,en,70.26.189.183,andr757@sympatico.ca,15087446,000000123611857,5,5,Can't think of any!,5
343901,01-MAR-12,29-FEB-12,Dilli,,en,64.231.26.179,subhash.bhanot@sympatico.ca,15098644,000000123623271,5,5,,5
343902,01-MAR-12,29-FEB-12,Mohamed,,fr,70.30.170.198,d.4500@sympatico.ca,15089292,000000123622872,5,5,Je suis très satisfaite des réponses de votre employé.il est une personne responsable et il est expérimenté.,5
343903,01-MAR-12,29-FEB-12,Tshering,,en,76.71.97.22,jackielauder@sympatico.ca,15092090,000000123612840,5,5,,3
343904,01-MAR-12,29-FEB-12,Iris,,en,64.39.189.130,wilmaf@sympatico.ca,15099662,000000123623293,4,4,,5
343905,01-MAR-12,29-FEB-12,Thorat,,en,70.27.24.92,dalea@bell.net,15089360,000000123608328,4,5,A little difficulty understanding the technician's accent.,4
343906,01-MAR-12,25-FEB-12,Sudheer,,en,76.68.153.127,dorissullivan@sympatico.ca,15048172,000000123534734,5,2,"The problem seam to be a my fault  shutting down all is good now great service bell thanks.

 ",5
343907,01-MAR-12,29-FEB-12,Divya,,en,74.15.21.56,jennywright@bell.net,15092488,000000123606045,5,4,The technician was very helpful and polite.,3
343908,01-MAR-12,29-FEB-12,Eliena,,en,184.144.26.203,mertzanis1@sympatico.ca,15095206,000000123625635,5,5,wow is all i can say. finally it took only 1 call to bell to get the right answer. Very rarely does this happen! agent was able to resolve issue and more!,3
343909,28-FEB-12,27-FEB-12,Francis,,en,184.147.189.102,mccracken2@sympatico.ca,15069578,000000123554458,5,4,,4
343910,28-FEB-12,24-FEB-12,Shinoj,,en,70.48.54.187,danogrady@bell.net,15034630,000000123511869,5,5,Confirm if I had other devices that required a specific IP address to forward data.,4
344410,03-MAR-12,28-FEB-12,Mitchell,,en,184.146.154.120,jlaycock3@sympatico.ca,15079300,000000123600331,5,3,"Give me the service as discussed.
6mbps internet was offered.
Still at 2mbps speed. 
",2
344411,03-MAR-12,01-MAR-12,Rocco,,en,70.49.255.144,meyerhprj@sympatico.ca,15108622,000000123628604,5,5,Nothing,5
344412,03-MAR-12,02-MAR-12,Harjeeth,,en,64.231.114.199,jo.redmond@sympatico.ca,15119198,000000123656758,5,5,nothing,4
344413,03-MAR-12,01-MAR-12,Hassan,,en,174.92.108.188,brian.mcadam@sympatico.ca,15101818,000000123636503,2,,"do what you say you are going to do for
me the first time , not after many calls",3
344414,03-MAR-12,02-MAR-12,Anis,,fr,70.55.99.226,paulinelavallee@sympatico.ca,15122514,000000123665185,4,4,,4
344415,03-MAR-12,22-FEB-12,Moncef,,fr,96.22.131.98,rafgaudet@sympatico.ca,15016304,000000123454716,4,4,"m'appeler pour me proposer le service avant
",4
344416,03-MAR-12,02-MAR-12,David,,en,184.148.241.248,amyli@sympatico.ca,15114218,000000123655996,5,5,,4
344417,03-MAR-12,02-MAR-12,Eddy,,en,68.1.67.36,brian.fleetwood021@sympatico.ca,15115099,000000123674056,5,5,nothing,5
344418,03-MAR-12,02-MAR-12,Alfredo,,en,174.88.55.246,w.walker@sympatico.ca,15125362,000000123676315,2,2,"Further to my earlier call on this issue I found the second representative again quite quick to tell me that it was not Bells problem and again not very willing to explore the issue a little further. It was a small problem with a very common software ( Microsoft Mail ) that I am sure is used by thousands of your customers. I resolved the issue later on my own by using the ""repair"" application included in the software.

The reason I have taken the time to write this is that whenever I have called Bell in the past ( which is not very often ) I recieved much better attention to my issue and more effort was put into resolving my concern. I have always been extremly happy with the service and advice whether it is internet issues or TV/Satalite issues. I was a little surprized and disappointed yesteday. I am sure the people I spoke to were very good but I got the sence that perhaps Bell had changed its customer service policy and instructed the service people to deal only with the Bell delivery system and not take the extra step to assist with sofware issues related to the delivery system which has never been an issue in the past for me.",4
344419,03-MAR-12,02-MAR-12,Tejaswvi,,en,184.145.89.152,sony.chan@sympatico.ca,15124348,000000123653075,5,5,My internet connection goes out and on all the time.  While it is fixed for now I hope it does not go back to the way it was.,3
344420,03-MAR-12,02-MAR-12,Erika,,en,70.26.41.27,susan.dzioba@sympatico.ca,15124622,000000123657958,,,"Stop having the computer system call people without anyone knowing what the call is about. Bell looks so stupid with these calls. Most of us have more than one account and...here's a head's up....we don't keep the account numbers in our back pockets for the many times that we do get computer calls. Here's an idea: Have a real person make the call and know WHY they are calling. I have asked to be taken off the computer generated call list because all it does is frustrate people. There are other companies offering service and most of us would like to change because we are so put off by the computer calls. Come on Bell, wake up.",1
344421,03-MAR-12,02-MAR-12,Edwin,,en,70.27.42.249,gamma61@sympatico.ca,15117556,000000123655871,4,4,,4
344422,03-MAR-12,02-MAR-12,David,,en,69.156.176.201,rwborger@sympatico.ca,15123612,000000123658171,5,5,,5
344423,03-MAR-12,29-FEB-12,Sudheer,,en,74.12.146.118,kgleason@bell.net,15093504,000000123622736,4,4,,4
344424,03-MAR-12,01-MAR-12,Andre,,en,70.54.128.211,suemike0034@sympatico.ca,15112008,000000123649363,4,5,i am very happy thank you,4
344425,03-MAR-12,02-MAR-12,Annie,,en,70.54.53.156,bribar.wilson@sympatico.ca,15115118,000000123671710,3,4,AS A LOYAL BELL CUSTOMER IWAS PLEASED BELL DID RESPOND TO MY ISSUE BUT DISTURBED THAT AS A LONG TIME LOYAL CUSTOMER BELL COULD NOT MEET THE COMPETITORS PRICE ON SIMILAR INTERNET PACKAGES ...IE THE PERFORMANCE PACKAGE SHE SAID SHE COULD NOT GIVE ME THE SAME PRICE AS OFFERED TO NEW CUSTOMERS ...MAKES NO SENSE as it says to me loyalty means nothing ....Iwill wait and see if the essentials plus upgrade is better or should i once again look to a better offer with your competitors ,3
344426,03-MAR-12,02-MAR-12,Ahmed,,fr,69.157.134.249,lise.euclide@sympatico.ca,15120434,000000123668474,5,5,c'était complet,5
344427,03-MAR-12,02-MAR-12,Joy,,en,70.50.89.207,sddeegan@sympatico.ca,15123932,000000123659862,4,4,Nothing ,3
344428,03-MAR-12,28-JAN-12,Salvador,,en,70.24.96.7,msyed@sympatico.ca,14777162,000000122901170,5,5,,5
344429,03-MAR-12,02-MAR-12,Arun,,en,70.48.37.117,kting@bell.net,15120028,000000123657450,4,3,nope,3
344430,03-MAR-12,02-MAR-12,Gayathri,,en,70.31.98.12,dcox4@bell.net,15116356,000000123665618,5,5,,5
344431,03-MAR-12,02-MAR-12,Janet,,en,174.95.71.63,dave.kalcz@sympatico.ca,15116256,000000123660489,4,4,Major cost incentives or deals with super long-time customers who have been with you for 15 years +. No questions asked...just a deal.  I mean c'mon.  I pay the most for internet service out of everyone I know and I am still paying for a modem that I know I have paid 10 times over.,4
344432,03-MAR-12,02-MAR-12,Sofien,,fr,70.30.200.48,samhpl@bell.net,15123754,000000123663176,4,4,tout a été fait,5
344433,03-MAR-12,01-MAR-12,Bry,,en,184.144.88.179,eleanorted@sympatico.ca,15103898,000000123644415,5,4,,
344434,03-MAR-12,02-MAR-12,Alpha,,en,174.91.77.157,wriell@sympatico.ca,15125570,000000123674291,1,2,"Perhaps you could give your employees the power to offer incentive to life-term customers, such as myself to not go elsewhere for more affordable services.",1
344435,03-MAR-12,01-MAR-12,Gayathri,,en,70.48.219.216,schroe@sympatico.ca,15111332,000000123628025,4,4,,4
344436,03-MAR-12,02-MAR-12,Andrew,,en,69.158.97.87,sarika.edsid@sympatico.ca,15123838,000000123660929,4,4,,4
344437,03-MAR-12,01-MAR-12,Mohamed Amine,,fr,70.29.140.207,estelle.routhier@sympatico.ca,15104038,000000123644701,5,5,,5
344438,03-MAR-12,02-MAR-12,Sweta,,en,64.229.224.128,ubaldr@sympatico.ca,15125158,000000123655548,5,5,That girl was the best service I have ever had.,5
344439,03-MAR-12,02-MAR-12,Sofien,,fr,65.92.30.137,rogerstg@bell.net,15123422,000000123664979,5,5,tout a été fait,5
344440,03-MAR-12,27-FEB-12,Chantal,,en,70.49.83.7,lidia.kasprzak@sympatico.ca,15068790,000000123563598,2,3,Make sure that the representative does not make unauthorised changes such as unsubscribing from internet security which required 3 hours of technical assistance to fix the problem created.,3
344441,03-MAR-12,01-MAR-12,Brenda,,en,69.156.51.76,jean.tremblay@sympatico.ca,15105986,000000123644669,5,5,,4
344442,03-MAR-12,24-FEB-12,Nirupa,,en,70.50.185.170,dusty9@sympatico.ca,15035378,000000123498094,5,4,,4
344443,03-MAR-12,02-MAR-12,Preethi,,en,76.65.85.155,robert.yasvinski@sympatico.ca,15123360,000000123666400,5,5,you did everything thank you,5
344444,03-MAR-12,01-MAR-12,Charles,,en,174.92.52.120,nmndm@sympatico.ca,15109406,000000123644859,5,5,nothing,5
344445,02-MAR-12,01-MAR-12,Jamel,,fr,69.157.228.204,gravel.lisa@sympatico.ca,15104954,000000123652305,2,1,,3
344972,02-MAR-12,29-FEB-12,Ameer,,en,50.101.140.85,j.searle@sympatico.ca,15092038,000000123617640,5,4,Improve the voice quality of the customer care representatives headsets.,5
344973,02-MAR-12,02-FEB-12,Nejib,,fr,67.68.88.237,stephanlandry@sympatico.ca,14837580,000000123002899,4,4,Diminuer le temps du service,4
344974,02-MAR-12,24-FEB-12,Wissem,,fr,69.162.137.134,g.morissette@bell.net,15036144,000000123516057,5,4,..,4
344975,02-MAR-12,01-MAR-12,Fakher,,fr,74.14.187.20,gaetanv@sympatico.ca,15104508,000000123643120,4,5,Au téléphone le son n'étais pas assez fort,5
344976,02-MAR-12,02-MAR-12,Karthika,,en,70.50.113.88,gwen.williams@sympatico.ca,15105040,000000123652472,5,4,"If Bell had listened properly to our order in Dec. and turned the internet back on when they turned on the phone and tv we would not have had to call your customer care representative.  This was the 3rd screw up with this internet in regards to our "" vacation put on hold "". Every year we go on vacation for the winter and Bell manages to mess up something, but this year was the worst ever. If you would like to call us in regards to this problem we would be happy to discuss our dissatisfaction with this continuing  problem of  with-holding Bell service while we are away for the winter. 905-349-3034 ... the young lady I talked to last night was dealing with an irrate customer and managed in a very short time to calm me down and promised to help solve my problem, which she did.",2
344977,02-MAR-12,28-FEB-12,Mohammed Zaid,,en,174.88.22.252,amazing3rdplanet@sympatico.ca,15073876,000000123585709,5,5,,5
344978,02-MAR-12,26-FEB-12,Josh,,en,184.147.128.230,dargie@sympatico.ca,15057128,000000123547982,5,5,,5
344979,02-MAR-12,29-FEB-12,Kota,,en,174.88.43.44,rita.feltham@sympatico.ca,15097290,000000123624091,1,1,I asked for a rep. from Canada and was told from a person in India that bell does not have support from Canada. Very sad!!!!!!!!!!,2
344980,02-MAR-12,01-MAR-12,Karingula,,en,174.92.80.159,walter004@sympatico.ca,15112979,000000123646365,1,1,Make sure you have a person on the phone that can speak better English half the time I did not understand him. ,2
344981,02-MAR-12,01-MAR-12,Tyler,,en,184.146.170.19,srfox@sympatico.ca,15111808,000000123651565,2,1,"My browser navigation was painfull slow so I tried the live ""chat"" method first but nothing was resolved and the issue was handed over to a more senior technician to be looked at in 24-48 hours.  I was not happy so called tech support line.  Technician was very pleasant but he spent more time telling me that the browsing was a bit slow but not unreasonable - it was VERY slow compared with it's normal performance - again nothing was resolved.  Not sure what if the senior technican found a problem, but the browser is behaving normal today.
I would like to know if there was a problem found.",4
344982,02-MAR-12,01-MAR-12,Jose,,en,70.30.144.185,lynp@sympatico.ca,15107876,000000123632469,5,5,Nothing. The tech.was patient with me.,5
344983,02-MAR-12,27-FEB-12,Koussay,,fr,184.145.148.104,jboulianne000@sympatico.ca,15067650,000000123566692,5,4,,5
344984,02-MAR-12,01-MAR-12,Maureen,,en,76.69.126.30,athaide@sympatico.ca,15101102,000000123639223,4,4,"If your trouble call reports were complete there would have been no reason for you to write to me, which letter lead to my call of March 1st. Your paper trail should be a complete circle with no open ends.",4
344985,03-MAR-12,02-MAR-12,Andrew,,en,74.12.248.12,lizardm5@sympatico.ca,15120474,000000123653789,5,3,Actually solved the whole problem.,4
344986,03-MAR-12,02-MAR-12,Padala,,en,207.219.69.159,RandyRath@sympatico.ca,15113688,000000123659466,1,1,The person left me on hold for 30 minutes I eventually gave up and called back,1
344987,03-MAR-12,02-MAR-12,Porushotham,,en,69.158.67.238,carol.robar@sympatico.ca,15115368,000000123668219,5,5,"The problem was a failure with Bell's subscription software 'Internet Security  Authorization'.

I am dissatisfied with Bell's continuous pop-up attempts to have me subscribe to this when I had security software.  Its purpose was not expalined and there was no obvious way to decline.

The telephone service explained this.",3
344988,03-MAR-12,02-MAR-12,Andy,,en,174.92.94.98,rondarlow@sympatico.ca,15123460,000000123675616,5,4,,
344989,03-MAR-12,02-MAR-12,Noureddine,,fr,65.94.191.223,celinelarue@bell.net,15115492,000000123671868,1,1,J'aurais aimé parlé avec une personne du Québec car mon problème est relié à mes conditions en milieu rural,2
344990,03-MAR-12,02-MAR-12,Nourmene,,fr,69.157.224.205,danze.popol@sympatico.ca,15116208,000000123668971,2,4,"L`impatience de la préposé au téléphone , lors de mon appel fût désagréable, je lui ai dit , elle a rectifié son comportement par la suite . Je ne comprend pas cette attitude quand on travaille avec le public .",4
344991,03-MAR-12,02-MAR-12,Djouaihia,,fr,70.24.238.144,bertrand.april@sympatico.ca,15114810,000000123673214,5,5,"Rien de mieux, j`ai apprécié la patience de la personne à qui j`ai parlé.Moi ,j`ai 80ans et ne connais pas l`internet très bien. Cette personne est très dévouée et polie. Merci beaucoup je suis totalement satisfaite et ne lésinerais pas à redemander votre aide.Mme Simone Lavoie April",5
344992,03-MAR-12,01-MAR-12,Marouen,,fr,76.71.226.155,ginettecarriere42@sympatico.ca,15104802,000000123639313,5,5,,5
344993,03-MAR-12,02-MAR-12,Srinivas,,en,70.26.10.129,bev-kenvallins@sympatico.ca,15114834,000000123666192,5,5,,5
344994,03-MAR-12,02-MAR-12,Mireille,,en,76.68.15.142,bacic@sympatico.ca,15114612,000000123676395,5,5,,5
344995,03-MAR-12,02-MAR-12,Kris,,en,70.24.172.227,lb@sympatico.ca,15120214,000000123669582,5,5,"nothing, rep was very helpful",5
344996,03-MAR-12,02-MAR-12,Richard,,en,65.94.198.133,r.krech@sympatico.ca,15122906,000000123676236,5,5,"nothing, the rep was excellent. very friendly and helpful. rob",5
344997,03-MAR-12,01-MAR-12,Suresh,,en,65.95.133.133,mmcm@sympatico.ca,15108930,000000123648883,1,1,Help desk employees that I spoke to were almost impossible to understand due to their heavy accent,1
345502,03-MAR-12,01-MAR-12,Yosimar,,en,64.228.64.33,donsteeves@sympatico.ca,15103538,000000123648067,1,1,sOLVE THE PROBLEM!!!!!!!!!,2
345503,03-MAR-12,02-MAR-12,Catherine,,en,70.49.175.245,patricia.mackenzie049@sympatico.ca,15122419,000000123664217,4,5,"I was very pleased with representative, Catherine.",5
345504,04-MAR-12,03-MAR-12,Zishan,,en,76.69.239.43,dmsbblouin@sympatico.ca,15128294,000000123691029,1,1,"have qualified individuals that really know computers answering the phone. Not people that know a little more than a high school student, or tecks that simply read steps to do off a screen. For those customers that are not computer genius like myself, we hope to get help from individuals that know more than the average person. Very disapointed in the service.....
",1
345505,04-MAR-12,03-MAR-12,Joyce,,en,174.88.122.114,roanoke.lilanne@sympatico.ca,15133660,000000123678905,5,3,bring your rates more in line with your competitors--if I wasn't a Bell shareholder I would certainly use another server,
345506,04-MAR-12,27-FEB-12,Richard,,fr,184.151.114.93,elzelauzon@sympatico.ca,15066342,000000123556471,2,2,"Dans une lettre datée du 20 février 2012, Bell m'avise que mon service Internet Wimax Nomade sera mis hors service à compter du 24 avril prochain et me propose la station Turbo au même tarif soit 22,95$ /mois. Le 27 février, je commande la dite station Turbo mais à ma grande surprise, le 2 mars je me rend compte que mon service Internet a déjà été désactivé avant que je n'ai reçu ma station Turbo. De plus, lorsque je la reçois un peu plus tard le même jour, l'entente incluse dans la boite de livraison indique un tarif mensuel minimum de 29,95$ contrairement au tarif de 22,95$ entendu lors de ma commande du 27 février 2012 en plus de frais d'activation de 35,00$ qui n'ont jamais été mentionnés au moment de la commande.
Malgré une vingtaine de minutes de tentatives, je n'ai pû parler hier à un agent responsable pour corriger cette situation. J'ai quand même installé ma nouvelle station Turbo de façon à pouvoir finalement avoir accès à une connexion internet.
Dans les circonstances, j'ai apporté les correctifs nécessaires à l'entente de service que j'ai signée et vous ai retournée.
",
345507,04-MAR-12,03-MAR-12,Priyanka,,en,70.31.180.161,stangrant@bell.net,15134564,000000123685546,4,1,"Bell WIFI will not accept new Blackberry Playbook (SSID818, Waterloo WEP, Is ch 802,11 not compatible ?) 
PLEASE PROVIDE SOLUTION !",
345508,04-MAR-12,03-MAR-12,Salvador,,en,184.145.121.225,john.juhasz@sympatico.ca,15130348,000000123679093,3,3,"nothing; my problem was my computer; had to be replaced; technician was very helpful and spent a lot of time with me.",4
345509,04-MAR-12,03-MAR-12,Chuck,,en,65.95.102.16,smilesrfree@sympatico.ca,15134418,000000123692087,4,4,"Although it took a bit of time to resolve, I appreciated that when the agent didn't know the answer, he promptly redirected me to someone who helped me resolve the issue.",4
345510,04-MAR-12,03-MAR-12,Mohan,,en,206.47.249.247,michellepowell@sympatico.ca,15132230,000000123690322,5,5,,5
345511,04-MAR-12,21-FEB-12,Vikram Aditya,,en,74.12.89.190,l.mercer2@sympatico.ca,15001052,000000123430826,4,4,,4
345512,04-MAR-12,23-FEB-12,Haythem,,fr,174.94.97.85,mcharles4@bell.net,15026768,000000123470086,4,3,Changer le mode de facturation en précisant très clairement dans la facture le solde antérieur suivit de la date du paiement effectué ensuite le nouveau solde. Ce sera plus compréhensif pour les clients. ,4
345513,04-MAR-12,03-MAR-12,Rajni,,en,74.12.89.67,rpaxford@sympatico.ca,15133872,000000123685798,2,4,"She could have known I did not need a hardware upgrade, not made an appointment and not ruined half a day for me waiting for a non existent unnecessary appointment!",3
345514,04-MAR-12,07-OCT-11,Sam,,en,70.27.72.157,gwpiskor@sympatico.ca,13543654,000000120409481,5,5,"Dump overseas support service...very limited knowledge. Overseas staff hang up when they don't know the answer.

I finally had my problem resolved in 10 minutes by Canadian Bell tech support after getting the runaround for about 5 days overseas.

Moral of the story: quality trumps quantity.

",4
345515,04-MAR-12,03-MAR-12,Jamila,,fr,76.65.161.251,guylainebeauchemin@bell.net,15129410,000000123687010,2,1,faire appel à un technicien plus expérimenté pendant l'échange téléphonique. ,4
345516,04-MAR-12,03-MAR-12,Vijayashanti,,en,70.55.31.175,les.johnson@sympatico.ca,15131140,000000123680357,5,5,,5
345517,04-MAR-12,02-MAR-12,Bedre,,en,76.68.42.234,valenciano9274@bell.net,15125180,000000123654140,2,3,the problem was not solved the first time we called on Feb 20th and then we still had trouble with the service and had to call again on the 3rd of March and spent almost 3 hours on the phone with an agent which they kept transferring from one agent to another..,4
345518,04-MAR-12,26-FEB-12,Houcem,,fr,76.68.174.128,ndrouin@sympatico.ca,15060994,000000123538905,5,5,,5
345519,04-MAR-12,29-FEB-12,Kyle,,en,174.92.12.236,scdcmusic@bell.net,15097952,000000123606217,5,5,,5
345520,04-MAR-12,02-MAR-12,Zeineb,,en,69.158.128.190,rachel88@sympatico.ca,15122956,000000123666338,4,4,,4
345521,04-MAR-12,03-MAR-12,Karen,,en,70.31.222.23,may.alexander020@sympatico.ca,15131988,000000123684152,5,4,Nothing,5
345522,04-MAR-12,03-MAR-12,Adnan,,en,74.15.97.14,anndegroot@sympatico.ca,15126496,000000123689436,5,4,I Have a Problem getting into my Bell acount I tryed to resolve my problem with you people. You keep telling me you wil send me a Email.but i never get it.,2
345523,04-MAR-12,26-FEB-12,Kris,,fr,76.65.142.4,coopermth@bell.net,15056950,000000123541497,5,5,c'est tellement facile avec vos techniciens,5
345524,04-MAR-12,28-FEB-12,Colleen,,en,76.70.73.228,debbill@bell.net,15076298,000000123581091,5,5,,5
345525,04-MAR-12,03-MAR-12,Ali,,en,70.30.28.225,k.j.thybo@bell.net,15130576,000000123689739,5,5,,5
345526,04-MAR-12,02-MAR-12,Siobhan,,en,76.64.24.8,roberta.dods@sympatico.ca,15123366,000000123658343,5,4,Can't think of any at this time. ,5
345527,04-MAR-12,03-MAR-12,Shri Hari,,en,69.157.1.72,mwebber000@sympatico.ca,15132542,000000123687008,2,1,"The person who was asked to investigate the problem was polite, offered to help but did not fully grasp the gravity of the situation. I was asked to leave my computer running for another hour. I was not comfortable doing that a decided to call the number again hoping to get someoneelse. That worked for me. This agent did call me back in an hour but by then the problem had been fixed. I would suggest that the customer service representative, should ask for help or have the supervisor deal with the issue, when in doubt",2
345528,04-MAR-12,02-MAR-12,Kamel,,fr,174.94.105.177,aziz.amimi@sympatico.ca,15114574,000000123676277,5,5,"j'attends ma prochaine facture pour voir si tout est en régle slon cette conservation téléphonique avec la conseillère bell clients. 
merci",5
345529,04-MAR-12,03-MAR-12,Linda,,en,69.157.164.71,iammatteo21@sympatico.ca,15129646,000000123678032,5,5,"to get to the customer represent was frustating.  needed to repeat information, then when finally the person answered had to once again repeat. went in loops ",4
343911,28-FEB-12,27-FEB-12,Vineet,,en,184.148.182.195,lschmid@sympatico.ca,15068960,000000123560300,1,1,"I spent 50-min with the first person (Vineet)who was polite, but obviously was only following a flow chart with no understanding of what was going on. After 50-min he forwarded me to another person (Amy)who ran some tests to find our line was okay.  When she started asking questions about using a power strip, she told me her communication said the power on modem would go out, which I told Vineet several times was NOT the case.  Amy said she would monitor and call back before 6p.m. She did call back, but when I answered she said it was the wrong number and hung up; then called back about 10-minutes later. 
I spent over an hour of my afternoon off without the problem resolved and to be sure, I am not sure they have figured out yet that it is our wireless light that goes out and Bell window comes up requiring us to reboot.  Both reps were courteous, but beyond that, I have never had worse support or service or the phone.",2
343912,28-FEB-12,27-FEB-12,Moses,,en,76.69.87.15,strathben@sympatico.ca,15072048,000000123551964,4,5,,5
343913,29-FEB-12,28-FEB-12,Monica,,en,69.159.46.225,dlebovich@sympatico.ca,15076548,000000123594674,5,5,,5
343914,29-FEB-12,28-FEB-12,Kalyca,,en,184.151.115.22,veront5@sympatico.ca,15086120,000000123581513,5,5,"Less 'hold' time.
The reason for my call was to cancel our phone service.  We are in a new home, and bell informed us that it would cost $3000 to run a new line to the end of our road.  We can't afford that, so we have no choice but to cancel our service.  So, under the circumstances, I won't be recommending Bell to anyone.",2
343915,29-FEB-12,28-FEB-12,Ingrid,,en,76.68.233.124,ghandfield@sympatico.ca,15077810,000000123582337,5,5,"Could not have been better...thanks

",5
343916,29-FEB-12,28-FEB-12,Feres,,fr,70.53.206.41,j_findlay@sympatico.ca,15078730,000000123589071,1,1,"Vous pourriez penser à traiter les clients qui sont avec vous depuis 20 ans mieux que les nouveaux clients.  Vos offres aux nouveaux clients devraient être disponibles à vos clients loyaux, pour leur montrer que vous vouler les garder aux lieux de leur faire vouloir un service ailleur.",1
343917,02-MAR-12,01-MAR-12,Naveen,,en,65.93.197.174,s.amodeo@sympatico.ca,15111104,000000123650950,5,5,nothing,4
343918,02-MAR-12,01-MAR-12,Patricia,,en,69.157.250.172,jada13@sympatico.ca,15105728,000000123641829,5,5,,5
343919,02-MAR-12,01-MAR-12,Daniel,,en,184.147.135.48,ryans001@sympatico.ca,15111100,000000123628531,5,5,"I had called the Monday,Feb 28th, I had to call again on the Mar 1st, I was told the problem would take 60 hours on Monday.  Your customers service rep on Mar 1 st, was excellent in helping with the problem...

",4
343920,02-MAR-12,01-MAR-12,Maurice,,en,74.15.52.32,kleiman@sympatico.ca,15107002,000000123651858,1,1,solved my issue,1
343921,02-MAR-12,01-MAR-12,Mathew,,en,70.52.156.21,mjczarny@sympatico.ca,15108850,000000123647382,5,5,,5
343922,02-MAR-12,01-MAR-12,Ingrid,,en,74.15.108.140,rwillpat@sympatico.ca,15111090,000000123630898,2,4,I called 3 times. First time on hold 15 minutes - then I hung up - next time you hung up on me. Then on hold again for 20 minutes. wait times are excruciating. ,2
343923,02-MAR-12,01-MAR-12,John,,en,74.14.117.188,h.freitas@sympatico.ca,15105070,000000123633385,5,5,,5
343924,02-MAR-12,01-MAR-12,Karen,,en,76.69.52.156,david.little@sympatico.ca,15103084,000000123638963,3,2,,3
343925,02-MAR-12,01-MAR-12,Mary,,en,65.93.69.3,eric_adams@sympatico.ca,15104012,000000123637692,5,4,"shorten the ""hold"" time while account stuff was processed",5
343926,02-MAR-12,01-MAR-12,Serina,,en,65.92.56.142,macondari@sympatico.ca,15107964,000000123627808,4,4,Nothing this time,4
343927,02-MAR-12,01-MAR-12,Kanchumarthi,,en,76.64.116.227,awcaslick@sympatico.ca,15101146,000000123637159,3,2,Sympatico needs to update its filtering so that the worm virus we've been getting and passing on.  Our friends with Cogeco don't get it when it takes over our contact list and sends it on to everyone.  We have full virus and firewall protection on our computer.,3
343928,02-MAR-12,01-MAR-12,Luis,,en,65.93.94.143,bvarner@sympatico.ca,15101936,000000123633981,2,2,"It took 9 call transfers to finally get to a representative that could speak to me about the problem and resolve it. In those calls, two people told me I had either called the wrong number (and gave me the exact number I had just called, to call again) or that the problem was me. I wasn't competent. Not a great experience as far as customer service is concerned. ",
343929,02-MAR-12,01-MAR-12,Dilli,,en,64.229.150.69,mclinchey@sympatico.ca,15108490,000000123651994,5,5,,4
343930,02-MAR-12,01-MAR-12,Marc-Andre,,en,70.49.21.30,sgamble@bell.net,15111444,000000123643906,4,2,probably not anything - but I tried (twice) Bell.ca and got no reply either time.,5
343931,02-MAR-12,01-MAR-12,Jason,,fr,184.145.182.128,b.trudel@bell.net,15101196,000000123651399,5,5,"tout était parfait,au dela de mes attentes.",5
343932,02-MAR-12,01-MAR-12,Francine,,en,70.29.130.232,impro.networks@sympatico.ca,15105524,000000123634658,4,5,My Time is valuable and I should be given a credit when your system malfunctions.,3
343933,02-MAR-12,01-MAR-12,Noureddine,,fr,65.93.51.62,omniplex1@sympatico.ca,15109556,000000123633250,5,5,,5
343934,02-MAR-12,01-MAR-12,Merly,,en,70.29.130.232,impro.networks@sympatico.ca,15105526,000000123631587,4,5,Give me a credit on my bill for the time my system was unusable and for the amount of time I spent on the phone.,3
343935,02-MAR-12,01-MAR-12,Igor,,en,71.98.192.4,kpsims@sympatico.ca,15107038,000000123635636,5,4,Fixed your problem earlier,4
343936,02-MAR-12,01-MAR-12,John,,en,74.15.109.91,kdutton@sympatico.ca,15106854,000000123634222,4,3,,5
343937,02-MAR-12,01-MAR-12,Maria,,en,174.88.42.49,jlpound@sympatico.ca,15106252,000000123632714,4,4,,5
343938,02-MAR-12,01-MAR-12,Milo,,en,74.15.109.91,kdutton@sympatico.ca,15106856,000000123629868,5,5,,5
343939,02-MAR-12,01-MAR-12,Timmy,,en,70.49.242.139,trishdavis@sympatico.ca,15112654,000000123635202,4,4,,3
343940,02-MAR-12,01-MAR-12,Justin,,en,76.69.31.211,gbaker_2@sympatico.ca,15104586,000000123640946,5,5,"How Nigel, and Justin indicated what i could have and suggesting changes to better my service and save me costs...great, thank you.",5
343941,02-MAR-12,01-MAR-12,Moncef,,fr,64.229.132.212,stephanbergeron_4@sympatico.ca,15111896,000000123637545,5,4,,4
343942,02-MAR-12,01-MAR-12,James,,en,69.156.80.141,afechete@sympatico.ca,15100446,000000123645762,5,5,,5
343943,02-MAR-12,01-MAR-12,Ashwini,,en,70.26.121.241,mavent@sympatico.ca,15108432,000000123638979,5,5,,5
343944,02-MAR-12,01-MAR-12,Mireille,,en,64.229.67.131,rick.johnston083@sympatico.ca,15110640,000000123645254,4,5,,4
343945,02-MAR-12,01-MAR-12,Mohamed,,fr,67.70.71.51,yvon.brunette@sympatico.ca,15113320,000000123650691,5,5,,5
344446,04-MAR-12,03-MAR-12,Mehdi,,fr,70.52.88.169,aldero@sympatico.ca,15126224,000000123685496,4,5,moins de temps d'attente jusqu'à me faire servir,4
344447,04-MAR-12,03-MAR-12,Karingula,,en,69.156.1.166,chucky519@bell.net,15127596,000000123692530,2,1,someone that can speak clear english,
344448,04-MAR-12,03-MAR-12,Marwa,,fr,76.71.189.208,lcaouette@sympatico.ca,15131070,000000123678969,5,4,,4
344449,04-MAR-12,01-MAR-12,Saurabh,,en,174.93.29.8,dbarnes@sympatico.ca,15103124,000000123645173,5,5,not applicable,5
344450,05-MAR-12,04-MAR-12,Noureddine,,fr,70.30.172.9,luce.poulin@sympatico.ca,15140402,000000123701054,5,5,,4
344451,05-MAR-12,04-MAR-12,Iris,,en,65.92.206.111,rickmajor@bell.net,15142052,000000123702623,5,4,,5
344452,05-MAR-12,04-MAR-12,Henry,,en,184.148.137.152,alex.wach@sympatico.ca,15136136,000000123704809,5,5,Nothing I can thing of now!,4
344453,05-MAR-12,04-MAR-12,Katherine,,en,174.92.142.71,ghewson@bell.net,15138570,000000123696093,5,5,Completly satisfied.,5
344454,05-MAR-12,04-MAR-12,Anusha,,en,69.158.51.166,jane.stechly@sympatico.ca,15139224,000000123695630,5,5,,5
344455,05-MAR-12,03-MAR-12,David,,en,76.71.99.128,aburley1947@bell.net,15126136,000000123678707,5,5,I was very happy with the Technician. On another note I am very upset with Bell's misleading and deceptive advertising with regard to my cell phone upgrade. I was offered a Galaxie Nexus as an option. When I chose that phone I was told that I would also have to purchase a data plan due to an obscure clause hidden in the disclaimer. Bell shouldn't have to resort to this type of advertising and promotion. ,1
344456,05-MAR-12,04-MAR-12,Abhishek,,fr,184.144.140.220,simard.m@sympatico.ca,15142656,000000123698060,5,4,,3
344457,05-MAR-12,04-MAR-12,Abul Karam,,en,69.157.41.110,lynn.brubaker@sympatico.ca,15140446,000000123701435,4,5,"I had a little problem understanding his English, and I'm computer illiterate, but we made it through with patience on both sides.",5
344458,05-MAR-12,04-MAR-12,Ahmed,,fr,70.30.218.65,jypaquet33@sympatico.ca,15139816,000000123700817,4,5,"J'aurais pensé obtenir gratuitement mon nouveau modême , compte tenu de mes 30 ans et + de client fidèle chez bell .Si vous changez d'idée vous me le créditeraiplus tard ,ca serait très apprécié comme client de longue date.",4
344459,05-MAR-12,29-FEB-12,Lorrey,,en,50.101.225.68,JJpal@sympatico.ca,15086872,000000123611590,4,4,Remove the automated answering systems!!!,3
344460,05-MAR-12,04-MAR-12,Basker,,en,65.92.46.22,g.lemare@sympatico.ca,15138432,000000123697255,5,5,Nothing,4
344461,05-MAR-12,03-MAR-12,Padala,,en,74.15.53.61,michaelmckeown@sympatico.ca,15132178,000000123679390,4,5,sorry  do  not know,5
344462,05-MAR-12,04-MAR-12,Nix,,en,184.147.183.35,zbialek@sympatico.ca,15143658,000000123696786,5,5,,5
344463,05-MAR-12,04-MAR-12,Jason,,fr,74.15.159.99,regentgoulet@bell.net,15141958,000000123703143,4,4,,4
344464,05-MAR-12,29-FEB-12,Roy,,en,174.88.169.242,bdebosky@sympatico.ca,15087888,000000123625099,4,4,I was very satisfied  except maybe drop the price more,4
344465,05-MAR-12,04-MAR-12,Charles,,en,76.65.144.170,lofar@sympatico.ca,15140338,000000123698188,5,4, for the moment i am satisfied thanks a lot i am a bell man..errol,5
344466,05-MAR-12,02-MAR-12,Sam,,en,173.206.3.207,mbagshaw44@sympatico.ca,15121232,000000123660684,4,4,"i thought the service was pretty good, i didnt have to wait on hold, but i did get transferred from one person to another, maybe could have been quicker if the first person was able to resolve the situation.",3
344467,05-MAR-12,01-MAR-12,Nancy,,en,69.156.90.84,maples@sympatico.ca,15108086,000000123639831,5,4,Fixed my problem months ago and I wouldn't have had to call again!,4
344468,05-MAR-12,04-MAR-12,Jerome,,en,70.31.56.249,scott.thomson032@sympatico.ca,15142514,000000123703826,5,5,,5
344469,05-MAR-12,04-MAR-12,Kathy,,fr,76.67.159.90,j.blais01@sympatico.ca,15139104,000000123697568,5,5,,5
344470,05-MAR-12,04-MAR-12,Fatma,,fr,184.144.226.112,lepage.pierrette@sympatico.ca,15140218,000000123701396,2,2,"Tr``es difficile de parler ``a un conseiller. Le chemin à parcourir est fastidieux. On nous renvoie d'un département à l'autre et c'est long, archi long. J'ai fait un premier appel vers 12h00 et à 15h40 c'était pas encore clair. Le service Videotron est franchement meilleur. Vous devriez vous en inspirer, vous perdriez moins de clients. Personnellement j'y songe sérieusement!",2
344471,05-MAR-12,04-MAR-12,Noureddine,,fr,174.94.10.20,solangejeanty@bell.net,15142714,000000123703455,1,1,"je peux vous dire,il ya beaucoup de personnes qui ne veut pas aider/une premiere personne, !!pas du tout, 2ieme pas du tout ,une 3ieme pas du tout, j ai une inscription Goole a faire,j ai besoin de l aide pour me dire comment je peux inscrire,j ai des questions je ne comprend pas,on me donne toute sorte de telephone, aucun resultat.meme telephone microsof, pour jusqu a present la prescription n est jamais fait, jai  des musiques que j ai,you tube, a bloquer mes musique,par ce que, l inscription na pas fait, je ne sais pas crois a m adresser merci.c est sa les personnes qui travaile pour bell merci de ne pas m aider, je pense le superviseur de bell ne sais pas ce que une partie des gens fond , comme boss de bell.j aimerais que vous regarder ce que ses gens fonds. merci      ",1
344472,05-MAR-12,03-MAR-12,Tarek,,fr,76.71.168.245,adorion@bell.net,15126160,000000123679324,2,1,"comprendre et écouter mon probleme avec mon ordinateur.Votre agent m`a semblé impatient a mon écoute.Ce sentant incapable de résoudre le probleme,il m`a dit d`aller le faire réparé car il était défectueux.J`ai donc appelé au magasin qui m`avait vendu mon ordinateur et j`ai pu parler a un technicien patient et courtois qui a résolu mon probleme en quelques minutes.",3
344473,05-MAR-12,04-MAR-12,David,,en,65.95.91.30,fmalik414@bell.net,15138308,000000123698577,5,5,David did a great job - the biggest problem was that to unblock my hotmail account I had to provide a cellphone number that the code could be texted to. I don't have a cell phone - so I had to get my daughter involved - I was lucky I could reach her - this caused a 15-minute delay in resolving the issue. There should be an alternate means of provideing the code to unblock the hotmail e-mail.,4
344474,05-MAR-12,04-MAR-12,Rahali,,fr,70.26.200.162,jgleclair@sympatico.ca,15139480,000000123695705,4,5,,4
344475,05-MAR-12,04-MAR-12,Moez,,fr,76.67.206.169,michelle.laprise@sympatico.ca,15140974,000000123701242,4,4,,3
344476,05-MAR-12,04-MAR-12,Nadim,,fr,69.159.117.169,m.gilbert.croteau@sympatico.ca,15140460,000000123701535,3,1,Corriger votre problème d'internet dans notre secteur. ,2
344477,05-MAR-12,03-MAR-12,Med Waheb,,fr,70.51.15.77,patricia.novak@sympatico.ca,15132932,000000123692928,1,1,me donner les bons renseignements et respecter les faits donnes par le client au prepose,1
344478,03-MAR-12,02-MAR-12,Mildred,,en,207.219.69.182,vanessaharris@sympatico.ca,15125198,000000123655025,5,5,Not a thing,5
344479,03-MAR-12,02-MAR-12,Cindy,,en,70.49.233.91,joriley@sympatico.ca,15119368,000000123658467,5,5,hired a Canadian,4
344480,04-MAR-12,03-MAR-12,Rym,,en,69.159.45.97,benedicte.brueder@sympatico.ca,15126824,000000123688649,5,5,,4
344998,03-MAR-12,02-MAR-12,Harjeeth,,en,69.156.152.182,eclipse48@sympatico.ca,15116908,000000123666036,4,1,"I was passed to a higher level for line checks.  These have shown nothing wrong.  I am now waiting for someone to check my home phone wiring.  This inside home wiring was completely rebuilt by a Bell tech with new filter last year so this is probably a waste of time.  I believe my modem is malfunctioning intermittently.  This is a huge pain and not the fault of Harjeeth or Melissa the lady I later spoke to re line checks.

I'm pretty sure I need a new modem because the wifi signal strength varies often with no change in my position and sometimes the signal falls to 0 and then pops up to 100% spontaneously.  I've had every kind of outside line problem there is and this problem does not seem like anything I've experienced before.  

I am paying a lot for my 2 wire wifi modem (when I subscribed I was told it was free indefinitely) so I don't think it's too much to ask to have a new modem.  If it is not defective it may still be deployed.  If it is defective why do I have to put up with intermittent service?  The only extra cost to you if I'm wrong is the shipping.

What's the one thing I want:

a new modem

Best regards,

Richard Jordan
519-794-2443",3
344999,03-MAR-12,02-MAR-12,Jeannette,,en,174.93.67.117,fred.lau@sympatico.ca,15117436,000000123657600,3,3,"Your customer service lady should have less attitude, and listened more to my simple question. Rather than assumed that I know nothing. I have been using Bell Sympatico for so many years and I still have the old Speedstream modem/router with the older WPA security code. All I wanted to ask was whether I can have the newer standard (WPA2) modem. She asked me to do a lot of unnecessary steps to check this and that, wasting both my time and her time. All I wanted is a simple question, can I have the newer WPA2 modem/router to replace the older Speedstream 6520.  Thanks. ",4
345000,03-MAR-12,25-FEB-12,Hassen,,fr,184.148.237.133,yanis2008@bell.net,15055286,000000123519985,4,4,,5
345001,03-MAR-12,02-MAR-12,Houcine,,fr,69.159.158.49,sylpie@bell.net,15124678,000000123660411,3,3,,3
345002,03-MAR-12,01-MAR-12,Janice,,en,70.50.199.198,feniks@bell.net,15104234,000000123650893,5,5,,4
345003,03-MAR-12,28-FEB-12,Sowjanya,,en,70.54.6.87,leighton.ellis@sympatico.ca,15080604,000000123597726,5,5,,5
345004,03-MAR-12,02-MAR-12,Ever,,en,70.31.79.152,wwillett@sympatico.ca,15125595,000000123671692,3,1,"Let me know why I can not get in to my bell.net account but can get into my sympatico.ca account.... They should be one in the same ?????
I still can not get email from bell.net account !",3
345005,03-MAR-12,29-FEB-12,Sofiene,,fr,70.53.142.11,solange.bergeron@sympatico.ca,15098372,000000123611594,5,5,,5
345006,03-MAR-12,01-MAR-12,Sukanya Mukherjee,,en,76.64.119.240,tftorti@sympatico.ca,15112316,000000123646511,4,4,,4
345007,03-MAR-12,02-MAR-12,Catherine,,en,65.95.88.234,jm.webb@sympatico.ca,15119148,000000123666087,5,5,"Nothing, Catherine was friendly and yet very professional. I was prepared to leave Bell, she saved a client.
=Disappointed I had to come to you for a resulution instead of you conyacting me a 50 plus year client.
",4
345008,03-MAR-12,02-MAR-12,Kristina,,fr,67.68.175.250,bgirard5@bell.net,15114854,000000123662457,4,5,avant que l'insatisfaction s'instale vous devriez nous offrir d'autres forfaits intéressents merci.,3
345009,03-MAR-12,02-MAR-12,Naoufel,,fr,184.151.114.161,jacques.n@sympatico.ca,15118638,000000123676244,4,3,pas de commentaire,4
345010,03-MAR-12,02-MAR-12,Sukumar,,en,65.93.149.165,d.eidenzon@sympatico.ca,15116064,000000123657188,4,1,resolve my issue: I am paying for 5Mbs connection speed and getting only 2.5Mbs,2
345011,03-MAR-12,01-MAR-12,Maurice,,en,70.27.77.91,sl.korte@bell.net,15111638,000000123652027,5,5,Nothing,5
345012,03-MAR-12,02-MAR-12,Dinesh,,en,74.15.81.166,rdmckay@bell.net,15123070,000000123660676,3,3,,4
345013,03-MAR-12,19-FEB-12,Hamdi,,fr,184.145.171.161,atav@sympatico.ca,14974124,000000123381559,5,5,"VOIR MON MA RÉPONSE PRÉSÉDENTE 
MAN APPEL EST SUITE AU PREMIER APPEL
JE VOUS SUGGÈERE DE CONSULTER MA RÉPONSE PRÉCÉDENTE",5
345014,03-MAR-12,28-FEB-12,Manel,,fr,70.26.26.213,frank.lafleche@sympatico.ca,15077422,000000123578196,3,4,Avoir une receptionniste plus aimable,3
345015,03-MAR-12,02-MAR-12,Maxime,,en,64.231.13.240,torlov@sympatico.ca,15125050,000000123657334,5,5,,4
345016,03-MAR-12,28-FEB-12,Aymen,,fr,67.68.216.73,mpoirier000@sympatico.ca,15082436,000000123597947,3,1,"Comme cela était le deuxième appel en moins d'une semaine, j'aurais préféré que l'on me dise qu'un technicien serait sur place pour régler le problème.  Finalement jeudi 1 mars un technicien est venu et a réparé le problème.  Lorsque tu dits que la ligne n'est pas bonne alors mon internet est probablement mauvais.  Pourquoi ne pas se concentrer sur la ligne.  M.Gauthier et son apprenti C62239 ont remplaçé le fil de service qui était endommagé et visible à l'oeil nu lors de la vérification. Bravo à ces 2 personnes",4
345017,03-MAR-12,02-MAR-12,Ammar,,fr,65.92.164.113,charron_david@sympatico.ca,15115586,000000123662201,4,4,,5
345018,03-MAR-12,02-MAR-12,Denis,,en,174.91.53.170,walt.straub@sympatico.ca,15125374,000000123656236,5,5,"Denis was great !!!......very efficient, professional and resolved the issue quickly.....I would appreciate it if you could have him contact me again as there is 1 outstanding issue that I forgot to mention to him and I know for a fact that because of his expertise, he will be able to resolve the issue......please pass this request on to him for me......I am completely satsfied with Denis and his service.....",5
345019,03-MAR-12,02-MAR-12,Houssemeddine,,fr,70.29.223.126,morinfraser@sympatico.ca,15121794,000000123654186,2,1,apres avoir été mis en attente la ligne a coupée et pas de rappel,2
345020,03-MAR-12,02-MAR-12,Sukanya Mukherjee,,en,70.50.191.8,sterlingbmw1@sympatico.ca,15124502,000000123670730,2,1,"Conection was poor quality, and individual was difficult to understand. Asked to speak with a domestic rep, and was told that she could only patch me into her supervisor which would take time. ",2
345021,03-MAR-12,02-MAR-12,Nizar,,fr,70.30.175.215,gilles091@sympatico.ca,15117790,000000123671580,5,5,Rien,5
345022,03-MAR-12,02-MAR-12,Marwa,,fr,174.89.166.162,elistan@sympatico.ca,15116992,000000123657178,5,4,,4
345023,03-MAR-12,02-MAR-12,Rashika,,fr,74.15.142.136,shedouk@sympatico.ca,15124106,000000123675017,5,5,rien d'autre la demoiselle etait tres gentille et m'a rensiegner beaucoup Merci a elle grandement,4
345024,03-MAR-12,21-FEB-12,Dinesh,,en,67.68.148.151,gmlloyd@sympatico.ca,14998520,000000123416633,5,4,nothing,5
345025,03-MAR-12,29-FEB-12,Suzon,,en,64.231.245.186,j.w.strong@sympatico.ca,15092054,000000123617888,4,5,,4
345026,03-MAR-12,02-MAR-12,Alpha,,en,69.157.50.123,jmwoodley@sympatico.ca,15119176,000000123664170,4,5,,4
345027,03-MAR-12,30-JAN-12,Eka,,en,74.14.200.30,jdubeau86@sympatico.ca,14792856,000000122935834,4,4,,5
345028,02-MAR-12,27-FEB-12,Mohamed Amine,,fr,174.88.87.11,deniseb60@sympatico.ca,15065858,000000123562865,5,5,RIEN D'AUTRE,5
345029,02-MAR-12,29-FEB-12,Lukasz,,en,174.93.55.124,soobrian@sympatico.ca,15098406,000000123626525,5,5,,5
345530,04-MAR-12,28-FEB-12,Alfredo,,en,67.68.43.217,manuel.ha@sympatico.ca,15081324,000000123588520,3,3,"



the service was prompt but the technician that came to my apaptment did not solve the problem to his satisfaction as all he did was to rearrange the filters on the line. This filters are located on the Bell junction box on the 12th floor of my bluiding. Now my present internet was working normally for two years in the cofigeration it was set. I think the problem may be due to weak signal on the line and my problen may reaccur again.
 



",3
345531,04-MAR-12,03-MAR-12,Ammar,,fr,70.29.158.153,mariasalvati@sympatico.ca,15131722,000000123683349,,,"Bell n'est plus ce qu'il étaient. Vous resembler a une compagnie tres disorganizer, votre service a clientele et horrible. Je demande une chose, vous fait d'autre chose sans préavis. Chaque fois je termine une conversation avec votre service,  qui m'offres des taux pour une de vos service, j'ai recue d'autre montant sur la facturation. Je rappel, et je me fait crier par votre representant en disant que ce ne peut pas y être. Les representant sont agressive et leur accent tellement fort que nous ne pouvons pas comprendre. Au lieu de voir le problème, ils ce met a ce défendre comme dans les pays d'Afrique. 

Et Bell maintenant a un image d'autre pays, au lieu de 5 étoiles, comme image de compagnie, ces plus comme un 2 étoiles.

Conversation, non respecter, taux des services qui change, etc...

Maria Salvati",1
345532,04-MAR-12,03-MAR-12,Rebeca,,en,70.49.0.140,jmkottelenberg@sympatico.ca,15130248,000000123693279,2,1,Not given up...we were told there is nothing that can  be done since we live 4 km from Shelburne...we have had fast internet service for 5 years and now nothing can be done?!?  When my husband insisted on this she came back and mentioned that it looked like there was a problem with the line after all...only because he insisted though...not impressed!!  ,1
345533,04-MAR-12,03-MAR-12,Ivette,,en,64.231.37.139,r.m.manson@bell.net,15133302,000000123682342,4,5,"I was told that I was put on the lowest parameter of the performance package.  The rep quickly changed my parameters to triple my Internet speed.  So, in summation, for the last 2-1/2 years I've been paying for a performance package and have been getting ripped off.  It seems to me that your people need to be doing random checks of people's performance packages and give them what there paying for... But like everything else with Bell, just good enough is good enough, never excellent, and for what Bell charges I think that you should do a little more for your customers... ",2
345534,04-MAR-12,28-FEB-12,Susy,,en,69.158.182.190,julie.brumwell@sympatico.ca,15079780,000000123597296,5,5,The customer service was excellent and very helpful.,5
345535,04-MAR-12,02-MAR-12,Gopinath,,en,76.69.113.244,pb.moran@sympatico.ca,15122536,000000123674049,3,4,"I had to call back a second time to have the issue completely resolved, still was not sending my outgoing mail , was resolved after 2nd call.",3
345536,04-MAR-12,03-MAR-12,Allan,,en,70.54.34.120,antonwinterink@sympatico.ca,15126538,000000123692317,5,5,,5
345537,04-MAR-12,03-MAR-12,Eliena,,en,70.53.85.213,r.boettcher@sympatico.ca,15133286,000000123692693,5,5,"    
       The Service Was  A1    ",5
345538,04-MAR-12,03-MAR-12,Emely,,en,70.51.227.186,j.d.hunt@sympatico.ca,15129756,000000123693656,5,4,nothing at this time,5
345539,04-MAR-12,03-MAR-12,Henry,,en,76.70.64.94,lorriecc@sympatico.ca,15131348,000000123678777,5,5,,3
345540,04-MAR-12,03-MAR-12,Houcem,,fr,65.92.38.214,nicole.plamondon@sympatico.ca,15132640,000000123689985,4,4,"rien.
J'ai apprécier que la personne que j'ai contacté ma retéléphoner. même si je n'était plus présente à fait le suivi de ma demande (de mon problème)",5
345541,04-MAR-12,03-MAR-12,Mohamed,,fr,65.94.80.64,tibogo@sympatico.ca,15135010,000000123680968,5,5,non,5
345542,04-MAR-12,03-MAR-12,Yazhini,,en,64.231.151.180,v.ross@sympatico.ca,15135216,000000123689136,1,1,"Have a technician who knew what she was doing answer the phone.  I watch the remote control actions, she did not change any of my settings and it was plain to me that she did not know what to do.  She just kept telling me that my computer was slow.  I showed her that it was not only my computer but also the Bell website but that had no impact on her.  She kept saying my computer was slow.  I do not want my calls handled off shore.  I think we should give jobs to Canadians.",
345543,04-MAR-12,01-MAR-12,Carlos,,en,174.89.171.162,tiessen@sympatico.ca,15112462,000000123645978,4,4,too many questions and being put on hold numerous times,4
345544,04-MAR-12,03-MAR-12,Karingula,,en,70.51.75.17,bbaparent@sympatico.ca,15126764,000000123686043,4,4,,3
345545,04-MAR-12,03-MAR-12,Basker,,en,70.29.38.78,friendcircle@sympatico.ca,15128932,000000123685274,4,4,,5
345546,04-MAR-12,29-FEB-12,Belhassen,,fr,184.147.255.224,mamie-laine@bell.net,15094552,000000123618334,3,4,,4
345547,04-MAR-12,03-MAR-12,Duncan,,en,70.30.19.18,yvan.bedard@sympatico.ca,15135644,000000123684583,3,3,"Attitude--Don't tell the client: ""For the second time, you are mistaken.""

The accent made it hard to understand.",3
345548,04-MAR-12,03-MAR-12,Ramzi,,fr,174.88.252.81,souvenir3@sympatico.ca,15134500,000000123686378,4,4,,5
345549,04-MAR-12,01-MAR-12,Mohamed,,fr,184.147.252.40,bourretmichel@bell.net,15101734,000000123646623,5,4,J'ai aimé ce technicien il a été très gentil et a su me diriger vers un problème de mon ordi que je n'avais pas conscience et que maintenant je vais corrigé.,5
345550,04-MAR-12,03-MAR-12,Christopher,,en,174.93.70.207,Margretired@sympatico.ca,15125996,000000123690855,5,5,Nothing.  Chris was very patient and communicated to me very clearly and I was very pleased to have my problems solved.,5
345551,04-MAR-12,03-MAR-12,Julie,,en,70.29.115.49,thandrews@sympatico.ca,15134934,000000123681137,5,5,"My biggest problem was setting up to the router now self contained in the new modem supplied by Bell. Since my existing router had stopped working. The key to the new router is a 26 digit long number, maybe it could be shorter. Or failing that, somehow equip me with a better brain and eyesight and hearing so I wouldn't make mistakes.
    The patience of the two people from Oregon that worked with me was commendable. They hung in there until everything worked as it should have.
             Thank you,
                Warren Andrews.",5
345552,04-MAR-12,03-MAR-12,Ashwini,,en,174.94.19.156,sycar@sympatico.ca,15134756,000000123684417,5,5,nothing,5
345553,04-MAR-12,03-MAR-12,Souhaib,,fr,67.71.93.252,ylmebarki@sympatico.ca,15135615,000000123683049,5,5,,5
345554,04-MAR-12,03-MAR-12,Fourat,,fr,76.71.190.191,j.y.fillion@sympatico.ca,15129796,000000123685009,5,4,"me fournir un technicien QUÉBÉCOIS car j'ai de la difficulté avec les ""accents"" étrangers....",3
345555,02-MAR-12,01-MAR-12,Nadine,,en,70.50.28.113,lbunting@sympatico.ca,15107296,000000123639918,3,4,"I appreciate the help but the problem is still awkward,",4
345556,04-MAR-12,03-MAR-12,Imed,,fr,174.93.221.64,raymondgareau@sympatico.ca,15133442,000000123694126,5,5,Remercier monsieur Imed car il a permis que je considère maintenant Bell comme un meilleur fournisseur.,5
343946,01-MAR-12,29-FEB-12,Soumaya,,fr,76.67.194.62,mm.legare@sympatico.ca,15095522,000000123609066,1,1,"La technicienne m'a dit de débrancher le module et de le rebrancher que tout fonctionnerait, ce qui n'a pas été le cas.Par contre un technicien m'a téléphoné vers 4h et lui a travaillé beaucoup pour me rebrancher, je peux vous dire qu'il a travaillé beaucoup beaucoup et a réussi. Dommage je n'ai pas son nom mais je l'ai remercié j'étais tr``es contente.",4
343947,01-MAR-12,29-FEB-12,Mark,,en,204.110.170.5,roy.anderson@sympatico.ca,15097570,000000123605701,5,5,,5
343948,01-MAR-12,28-FEB-12,Kevin,,en,76.70.90.125,johewalder@sympatico.ca,15079483,000000123586837,4,4,,3
343949,01-MAR-12,26-FEB-12,Nems,,en,206.172.98.109,dwayne.pearce@sympatico.ca,15057572,000000123540714,2,3,Not being transfered to 6 different people who didn't know the answer to a simple question.,2
343950,02-MAR-12,01-MAR-12,Susan,,en,70.55.24.224,cychou@sympatico.ca,15102788,000000123645842,4,3,to provide more details,4
343951,02-MAR-12,01-MAR-12,Med Anouar,,fr,70.30.181.62,georgeslortie@sympatico.ca,15104664,000000123632204,4,4,"La veille le 29 février , le service a été minable",5
343952,02-MAR-12,01-MAR-12,Casey,,en,99.231.107.116,bobwsk@sympatico.ca,15101678,000000123631461,4,4,,4
343953,02-MAR-12,29-FEB-12,Quintin,,en,67.70.104.70,jlaughlin@sympatico.ca,15092672,000000123621148,3,3,Better explanation of reasons for one month's excessive internet usage and impact of changing wireless password.  Tech Support to change password and reconnect to wireless printer took as excessive amount of time as tech explained he had limited knowledge with printers. ,
343954,02-MAR-12,28-FEB-12,Hari,,en,64.229.216.243,billsinclair@sympatico.ca,15074690,000000123597434,5,5,Nothing that I can think of.,5
343955,02-MAR-12,27-FEB-12,Ravi,,en,65.95.27.72,ella-jean@sympatico.ca,15066326,000000123558770,2,1,know more about compters,2
343956,02-MAR-12,02-MAR-12,Ramzi,,fr,70.48.18.38,lou.peltier@sympatico.ca,15107670,000000123652578,4,5,,5
343957,02-MAR-12,28-FEB-12,Abderrahmen,,fr,174.91.241.61,mireillenolin@sympatico.ca,15082176,000000123579135,5,5,"Rien.  C'est la notion de internet illimitée qui a changée et c'est ce qui m'a beaucoup choquée.  Encore un moyen de faire augmenter la facture...... 
Le représentant de Bell a été très correct; il a compris mes besoins et m'a explique la situation.",5
343958,02-MAR-12,01-MAR-12,Lakshmi,,en,67.71.141.86,gblonghurst@sympatico.ca,15104592,000000123636772,5,3,,4
343959,02-MAR-12,01-MAR-12,Ines,,fr,76.65.85.177,clement.hebert@sympatico.ca,15102565,000000123628809,5,5,,5
343960,02-MAR-12,26-FEB-12,Phillip-Michael,,en,67.70.83.114,spirit01@bell.net,15062586,000000123545481,5,5,"your doing grewat
    thank you 
              Nelson",5
343961,02-MAR-12,28-FEB-12,Hanen,,fr,204.232.111.244,lucltourneau_4@sympatico.ca,15081028,000000123578902,4,5,Avoir fait la fac ture corectement,4
343962,02-MAR-12,01-MAR-12,Rod,,en,67.68.242.159,bhusari@sympatico.ca,15101560,000000123636216,4,5,"Kindly coach your staff to enunciate and speak a little more slowly for senior callers.
However, I can highly recommend Rodringo (# 33356)for his courtesy and reassurance that we could resolve the issue.",5
343963,02-MAR-12,01-MAR-12,Isabelle,,fr,76.64.25.221,claire.fortin68@sympatico.ca,15102506,000000123630838,4,4,,5
343964,02-MAR-12,01-MAR-12,Carolina,,en,69.159.111.12,zach-co.cattiny@sympatico.ca,15113346,000000123631340,4,4,,4
343965,02-MAR-12,01-MAR-12,Paul-Henri,,en,64.231.48.211,calvano6@sympatico.ca,15102008,000000123630011,5,5,Waited over 20 minutes on hold before I was able to speak with anyone. That's unaccepatable.,3
343966,02-MAR-12,01-MAR-12,Steve,,en,74.15.254.139,coach_1@sympatico.ca,15102612,000000123640244,3,3,NOT HAVING TO WAIT 10 MINUTES TO TALK TO A REP.,3
343967,02-MAR-12,01-MAR-12,Danny,,en,208.96.120.119,ann.oneill@sympatico.ca,15100874,000000123650800,4,4,,4
343968,02-MAR-12,01-MAR-12,Moses,,en,67.70.69.36,hjalmar@sympatico.ca,15105310,000000123634353,4,4,,4
343969,02-MAR-12,01-MAR-12,Saranya,,en,76.69.87.165,corneliusmc@sympatico.ca,15102696,000000123637442,5,5,none,5
343970,02-MAR-12,27-FEB-12,Wafa,,fr,70.30.170.33,roberge.michaud@sympatico.ca,15071174,000000123556490,5,3,"en demandant haute-vitesse, le technicien nous a privé de notre ligne téléphonique pour plus de 24 heures ce qui a été très désagréable. Heureusement qu'un autre technicien a repris le travail et maintenent tout est correct. nous avions vraiment besoin d'aide pour installer le reuter envoyé par la poste. Ce N'est pas si facile à mettre en place!!!",4
343971,02-MAR-12,29-FEB-12,Antonette,,en,74.15.32.23,janbob@sympatico.ca,15092202,000000123614670,2,,Your service rep was unable to help us and said she would have to call us back on the following Friday.  It's ll:43am and we have yet to hear from her. Her I.D. # X5265,
343972,02-MAR-12,29-FEB-12,Med Hedi,,fr,76.67.213.30,jean454@sympatico.ca,15092388,000000123616191,4,4,,5
343973,02-MAR-12,01-MAR-12,Claudia,,en,174.91.92.126,joydavidson@sympatico.ca,15106542,000000123633639,5,5,,5
343974,02-MAR-12,01-MAR-12,Kate,,en,174.89.52.70,frenyk@sympatico.ca,15104436,000000123633574,4,4,I had called because I had been overcharged on my last bill by over a hundred dollars. The matter was satisfactorily resolved and have been assured that the credit will show on my next bill.,4
343975,02-MAR-12,01-MAR-12,Snehalatha,,en,70.51.222.251,afolliott@sympatico.ca,15100456,000000123629889,4,5,"complete system was down for several hours. You should have sent out a warning
advising customers and how long the system would be down",3
343976,02-MAR-12,01-MAR-12,Joyce,,en,76.64.231.110,h.coupland@sympatico.ca,15105062,000000123627968,5,5,,5
343977,02-MAR-12,17-FEB-12,Houcem,,fr,76.69.184.27,guerette@sympatico.ca,14955758,000000123351051,5,5,,4
343978,02-MAR-12,01-MAR-12,Asma,,en,76.70.81.58,grantham_brian@bell.net,15104946,000000123629379,1,1,"Been more through rather than rudimentary prescriptive.

Your call center is weapon of mass destruction.",3
343979,02-MAR-12,01-MAR-12,Naveed,,en,64.231.221.134,lj.gardner@sympatico.ca,15107568,000000123645456,3,2,solve the problem,3
343980,02-MAR-12,29-FEB-12,David,,en,74.127.241.99,seby80@bell.net,15098032,000000123620305,3,,"this is the 3rd time you guys have messed up the names on the account. 
Clearly there is something wrong with your system or your employees aren't trained to do their jobs properly. To really describe how my personal experience with bell has been in the last year, i would have to write up a few pages. The really sad part about it is that i liked the service, cell phone, internet etc. But how many hours does a person have to spend on  the phone with costomer service to resolve a simple issue. Hence the reason for my cancelation of all your services. Im a rogers customer now, and hopefully they know how to sevice their CUSTOMERS properly, dont forget im PAYING for your services and PAYCHEQUES!!!",1
343981,02-MAR-12,01-MAR-12,Karen,,en,64.231.166.186,p-loupos@sympatico.ca,15109614,000000123631235,5,5,Answer the phone sooner,5
343982,02-MAR-12,01-MAR-12,Mario,,en,76.64.124.125,rdhebert@sympatico.ca,15110472,000000123637632,5,5,,5
343983,02-MAR-12,01-MAR-12,Silvia,,en,70.24.24.138,hbonin@bell.net,15105192,000000123632240,5,5,,3
344481,04-MAR-12,03-MAR-12,Preety,,en,76.67.170.26,linz7@sympatico.ca,15131240,000000123682165,4,5,,5
344482,04-MAR-12,03-MAR-12,Mahmoud,,fr,174.92.218.7,rosaire.duval@sympatico.ca,15133820,000000123691401,5,2,,
344483,04-MAR-12,03-MAR-12,Ahmed,,fr,70.30.216.101,tipapyrus@sympatico.ca,15135028,000000123681969,5,5,"Très bon représentant qui donne des explications détaillées. Bravo à ce monsieur pour son professionnalisme et sa courtoisie !
Ce sont les services Bell qui sont encore à améliorer ... pas ce représentant !!! ",3
344484,04-MAR-12,03-MAR-12,Ashfaq,,en,70.48.219.206,j.e.wilson@bell.net,15129760,000000123690612,5,5,give me free internet,4
344485,04-MAR-12,01-MAR-12,Med Rami,,fr,174.94.115.175,belkhatmi@bell.net,15101434,000000123649359,5,5,"plus de considération pour Bell qui mérite bien ça.
votre clientèle vous soutient bien fort.",5
344486,04-MAR-12,03-MAR-12,Haythem,,fr,76.65.161.251,guylainebeauchemin@bell.net,15129408,000000123691846,4,4,,4
344487,04-MAR-12,27-FEB-12,Ben Bourouba,,fr,76.65.122.104,mymami@sympatico.ca,15070104,000000123553306,4,4,,4
344488,04-MAR-12,03-MAR-12,Kevin,,en,65.92.51.41,jrsparrow@sympatico.ca,15130482,000000123692697,3,4,Listen to the inquiry more intently as i stated what the problem was. I just wanted to now what web site to go to. ,3
344489,04-MAR-12,03-MAR-12,Yazhini,,en,65.92.2.252,epeers@sympatico.ca,15128614,000000123690482,4,3,"I went into a site and found an unauthorized user as an alternate I don't know why.  The site may have been windows; I was informed bell server did not have anyone as an alternate.",4
344490,04-MAR-12,01-MAR-12,Darlene,,en,174.91.9.178,lckul@sympatico.ca,15107300,000000123645183,5,5,"Darlene was personable, professional, efficient and extremely helpful in taking care of what i needed at the time. Much different than the phone call i received a  week or two ago telling me my contract was expiring and trying to tell me i had to renew on the terms i was told  etc. You definitely need more reps like Darlene to make the customer experience less dreadful to the customer. Thank you again Darlene!!",5
344491,04-MAR-12,03-MAR-12,David,,en,174.91.5.157,CoreyJSomerville@bell.net,15125914,000000123683938,2,2,All your customer Service's people gave different answers and changed the info each time I called each one said the other person had given me the incorrect info I also called rogers and there giving me better price if I swith to them from bell on phone price and internet pricing will have to think about what I will do  since you have cut off the internet usage from 65GB to 25GB I had to add $5.00 more to get back the 40GB and $2.00 more for internet speed roger will give me 120 gb plus 28 mega pixel for only 32.00 plus modem = 39.00 ,
344492,04-MAR-12,03-MAR-12,Jordan,,en,174.88.41.127,zeghetmaar@bell.net,15135682,000000123694489,5,4,,5
344493,04-MAR-12,03-MAR-12,Mathew,,en,174.95.192.152,netspec@sympatico.ca,15132590,000000123689919,4,5,"I'm very glad to talk to mathew, finally an employee that understands whats asked of him, 99% of the time in the last 2 yrs of dealing with bell its been a nightmare, hire more reps like mathew and you will retain my business!",4
344494,04-MAR-12,12-DEC-11,Karla,,en,70.48.5.49,sledchic@sympatico.ca,14228414,000000121856779,3,1,provide me with internet service that acutally works properly.,2
344495,04-MAR-12,01-MAR-12,Koussay,,fr,67.68.173.199,claudele16@sympatico.ca,15102542,000000123649554,5,4,,3
344496,04-MAR-12,03-MAR-12,Manoj Sandra,,en,69.158.123.39,estherwolanski@bell.net,15128664,000000123682057,5,5,,5
344497,04-MAR-12,02-MAR-12,Blake,,en,173.177.198.74,wenerx2@bell.net,15125462,000000123660239,5,5,Took 3 times for your service people not to disconnect me!! Took over 1hr to solve problem on 3rd attempt!,3
344498,04-MAR-12,03-MAR-12,Manoranjith,,en,67.68.60.214,bng12@sympatico.ca,15126972,000000123689665,5,,I thougt having the security that the problem I had should not have happened.,5
344499,04-MAR-12,02-MAR-12,Christopher,,en,184.145.31.132,sabaudin_hamzaraj105@sympatico.ca,15123672,000000123671331,4,4,To pay less then 40Dollars per month (round 35 dollars including taxex ) or to have 130GB .,5
344500,04-MAR-12,03-MAR-12,Ahmed,,en,76.66.132.52,nilambedi@sympatico.ca,15132664,000000123693989,1,1,"Taken a wholistic approach to my internet issues rather than each technician doing a temporary fix. I have been without telephone and internet service for a few days, logging charges on my mobile phones. When the internet works, it keeps on dropping frequently and I have spent hours on the phone, lost business connections and ended up frustrated. There is static on the telephone line as well. I am on the verge of cancelling all my bell services after 3 decades of being a bell customer. If your company is truly interested in retaining me as a customer, I would hope someone in a position of authority calls me to explain. 416-224-1687",1
344501,04-MAR-12,03-MAR-12,Manoranjith,,en,76.67.204.247,dorrance@bell.net,15128367,000000123694566,5,5,"Sent me some money. Just joking.
It made my day the way your technician handled my problem. It is the first time I ever completely enjoyed solving a computer problem. Very satisfying. Thanks",5
344502,04-MAR-12,12-FEB-12,Houssemeddine,,fr,69.157.249.228,constantinfortier@bell.net,14894662,000000123233655,4,5,,4
344503,04-MAR-12,03-MAR-12,Ronald,,en,174.89.195.141,dgcorbeil@sympatico.ca,15128166,000000123693997,4,4,,4
344504,04-MAR-12,04-MAR-12,Ronald,,en,76.70.102.133,maryse.lafleur1@sympatico.ca,15131920,000000123695030,5,5,,4
344505,04-MAR-12,03-MAR-12,Zishan,,en,184.145.22.92,ewaand@bell.net,15128690,000000123682523,5,4,,4
344506,04-MAR-12,03-MAR-12,Keerthi,,en,69.159.45.174,johnny.mangiante@sympatico.ca,15130364,000000123678095,1,2,fix my email issues with loss.,2
344507,04-MAR-12,28-FEB-12,Saifuddin,,en,70.28.234.37,warren.carey@sympatico.ca,15086270,000000123596256,2,2,Talk less and listen more.,3
344508,05-MAR-12,04-MAR-12,Imed,,fr,174.91.254.40,jeromelavoie@sympatico.ca,15139442,000000123707832,5,5,s/o,5
344509,05-MAR-12,04-MAR-12,Basker,,en,65.92.103.203,carol.gerry@sympatico.ca,15136988,000000123701974,4,4,,4
344510,05-MAR-12,01-MAR-12,Mohamed Amine,,fr,174.93.233.82,rondeau.verreault@sympatico.ca,15110892,000000123635613,4,4,"On me sollicitait pour obtenir le service côté télévision, mais je considère que ma facture est assez élevée comme cela.  Merci!",4
344511,05-MAR-12,04-MAR-12,Karim,,fr,184.145.151.23,odette.hamelin@sympatico.ca,15141424,000000123704527,5,4,Rien car c'était parfait.,5
344512,05-MAR-12,04-MAR-12,Phillip-Michael,,en,64.228.91.12,jolin.gnome@sympatico.ca,15139688,000000123702628,5,5,,5
344513,05-MAR-12,03-MAR-12,Ravi,,en,65.95.80.164,egamble@sympatico.ca,15128524,000000123679350,5,5,nothing,4
344514,05-MAR-12,28-FEB-12,Iris,,en,64.228.212.123,bob.boone@sympatico.ca,15074776,000000123580152,5,5,,4
344515,02-MAR-12,29-FEB-12,Irving,,en,70.49.105.58,william.webb088@sympatico.ca,15099646,000000123613311,5,5,Nothing.  Irving was very good.,5
344516,02-MAR-12,01-MAR-12,Madhu,,en,174.89.58.57,jgreene84@bell.net,15106138,000000123642433,5,5,Very nice person and very polite and helpful......just a little trouble understanding him.,5
345030,03-MAR-12,26-FEB-12,Madhu,,en,65.92.135.70,gurmanlegal@bell.net,15058354,000000123545367,5,5,,5
345031,04-MAR-12,02-MAR-12,Ammar,,fr,184.144.236.146,samsonlaforge@bell.net,15123778,000000123665784,3,4,"Une chance que votre technicien a mis tout le temps qu'il fallait pour résoudre un problème engendré par votre système de sécurité avec Microsoft ! Le problème a été réglé en fin de soirée le 2 mars. Je le répète, obliger un client à donner un numéro de mobile pour récupérer le code qui lui permettra de débloquer son compte de courriel, c'est inacceptable. Je n'ai pas de mobile, je n'en veut pas et je n'en aurai pas de sitôt. C'est à vous de trouver des solutions, pas aux clients à se plier à de telles exigences. ",2
345032,04-MAR-12,01-MAR-12,Khalil,,fr,76.67.90.194,npelletier_2@sympatico.ca,15109462,000000123627580,5,5,,5
345033,04-MAR-12,03-MAR-12,Sofien,,fr,67.68.208.15,gte@bell.net,15129376,000000123682828,1,4,Meilleure communication entre les services de Bell.,1
345034,04-MAR-12,29-FEB-12,Naveed,,en,76.67.113.234,janet.logan@sympatico.ca,15092218,000000123608340,5,5,,4
345035,04-MAR-12,03-MAR-12,Djouaihia,,fr,67.68.59.44,robin.arguin@sympatico.ca,15133724,000000123691494,3,,Me faire niaiser moins longtemps au téléphone (+ de 30 minutes) pendant qu'il faisait ses recherches. De plus c'était mon 4e appel pour ce même problème.,3
345036,04-MAR-12,03-MAR-12,Cristobal,,en,70.31.223.196,lowerypaul@sympatico.ca,15131378,000000123690831,5,5,,5
345037,04-MAR-12,02-MAR-12,Christine,,en,65.94.88.73,debbietredwell@sympatico.ca,15116380,000000123654137,5,5,The only thing that I did not resolve was why our other computer would not attach to the Internet/Modem.  I was told by Future Shop because we had an AMD in the computer and not Intel.  I don't know but I have sent out the computer to be looked at.  I thought the problem was software but it could have been hardware.  Each Bell experience is a learning experience.  I am learning.  Thank you.,5
345038,05-MAR-12,01-MAR-12,Madhu,,en,174.89.236.162,badhoward@sympatico.ca,15101236,000000123637435,5,5,,4
345039,05-MAR-12,03-MAR-12,Pradeep,,en,174.91.14.190,w.goetze@sympatico.ca,15135388,000000123685426,5,5,,5
345040,05-MAR-12,04-MAR-12,Antony,,en,70.50.97.54,deanofamily@sympatico.ca,15137662,000000123699894,5,5,,5
345041,05-MAR-12,04-MAR-12,Jose,,en,70.53.30.253,bill.crowe@sympatico.ca,15136648,000000123706859,5,5,"Jose was fantastic!! 

A better job putting your listing in the phonebook.... do not like your new format",5
345042,05-MAR-12,04-MAR-12,Aloysious,,en,184.148.150.217,tom.reilly032@sympatico.ca,15143192,000000123705797,5,5,No change needed.,4
345043,05-MAR-12,04-MAR-12,Afef,,fr,69.157.177.174,leon.rivard@sympatico.ca,15140212,000000123695525,5,4,,4
345044,05-MAR-12,04-MAR-12,Paul,,fr,70.31.250.117,mglamontagne@bell.net,15140912,000000123697745,5,4,le délai d'attente a été long avant que l'on me réponde,5
345045,05-MAR-12,04-MAR-12,Paul-Henri,,en,70.29.69.101,vsinuk@sympatico.ca,15143412,000000123701900,5,5,,5
345046,05-MAR-12,02-MAR-12,Jose,,en,65.92.54.165,kcmaguire@sympatico.ca,15119780,000000123653602,1,1,"I had called to get an ""international"" phone number that someone in florida could use to call Bell Canada and they gave me a number but it didn't work and I had to call back again.  Your reps should have and know this information.",1
345047,05-MAR-12,02-MAR-12,Karen,,en,65.92.54.165,kcmaguire@sympatico.ca,15119782,000000123654102,1,3,I don't know why your reps dont take a moment to listen to the customers request instead of just having to follow what they computer says to do.  They need to take the time to listen to the customer and offer that customer service.,1
345048,05-MAR-12,04-MAR-12,Amine,,fr,174.93.230.27,c.feltrin@sympatico.ca,15136902,000000123705338,4,5,rien de plus,4
345049,05-MAR-12,04-MAR-12,Perumalla,,en,70.29.112.221,ncj@sympatico.ca,15141254,000000123706524,2,1,have more knowlegable csr,3
345050,05-MAR-12,04-MAR-12,Vijay,,en,207.164.79.12,gord.weisbrod@sympatico.ca,15138674,000000123700895,5,5,"
Nothing",5
345051,05-MAR-12,04-MAR-12,Oussema,,fr,65.94.5.251,celine.lanteigne@sympatico.ca,15137130,000000123706765,4,4,,5
345052,05-MAR-12,28-FEB-12,Maher,,en,174.95.92.120,banyard4@sympatico.ca,15074396,000000123580084,4,4,"I phoned in a day before inquiring the same thing but the Agent did no seem to know what to recommend.  
Then I phone back I am so happy when Maher explained the Fibe service.  Now that it is install it is indeed so much faster.  Thank you Maher you know your product",4
345053,05-MAR-12,04-MAR-12,Darlene,,en,184.146.164.9,debadoo01@sympatico.ca,15137664,000000123701477,5,5,nothing the lady that help me was very good,5
345054,05-MAR-12,03-MAR-12,Ronald,,en,198.103.196.180,angele.charlebois@sympatico.ca,15126470,000000123694167,2,3,"The reason I was calling was to see why I didn't have any internet connection.  There was also a storm going on, so I wanted to check if it was the storm causing the disconnection of my internet.  Two things happened when I was connected to the customer care rep.  First, my internet reconnected itself.  Therefore, I was almost convinced that the disconnection was the result of the storm.  Regardless of that, I continued with the call and I explained to the customer care rep why I was calling.  After I explained, the customer service care rep was silent for the most part of our conversation.  At first I thought it was because he was reading instructions to see how he could help me.  But the silence lasted a long time.  I felt like I had to say something to fill in the silence.  I initiated the end of the call since it seemed like it was a waste of my time being on the phone with nothing really being said or done.  Perhaps the representative could have told me what he was doing rather than leaving me in silence?",4
345055,05-MAR-12,04-MAR-12,Haythem,,fr,74.14.170.33,alain.gascon@sympatico.ca,15136090,000000123700793,5,5,"j'attend un 'nouveau' modem depuis plus d'un mois ; toute les raisons m'ont été donné! ( mauvaise adresse,pas d'appartement,putolator l'a retourné ect....) il s'agissait de mon 4 iem appel!  ....cette fois, parce qu'il apparaissait sur ma facture.......",4
345056,05-MAR-12,29-FEB-12,Cody,,en,74.14.164.9,ensavage@bell.net,15090418,000000123615140,5,4,,5
345057,05-MAR-12,03-MAR-12,Alvaro,,en,65.92.68.38,jaclyn1@sympatico.ca,15129822,000000123686453,5,5,,5
345058,05-MAR-12,01-MAR-12,Ahmednur,,en,65.92.73.150,saraci@bell.net,15111272,000000123635690,5,5,,5
345059,02-MAR-12,01-MAR-12,Hussain,,en,65.94.206.211,aranha@sympatico.ca,15101000,000000123635649,4,5,,5
345060,02-MAR-12,01-MAR-12,David,,en,184.145.9.85,lindahntr@sympatico.ca,15107494,000000123638800,5,5,I was very pleased with the service that I was provided with by David.  He answered my questions and was able to search out the best possible solution.  ,5
345061,02-MAR-12,01-MAR-12,Matthew,,en,184.147.123.194,pstanle@sympatico.ca,15110162,000000123632615,5,5,,5
345062,03-MAR-12,02-MAR-12,Katelyn,,en,67.68.41.132,paulee@sympatico.ca,15122498,000000123671040,1,1,"Give real solution rather than repeated run around, and time-wasting protocol.",1
345063,03-MAR-12,01-MAR-12,Nancy,,en,184.145.127.53,lillew@sympatico.ca,15107450,000000123628919,5,5,nothing,5
345557,06-MAR-12,05-MAR-12,Amine,,fr,70.29.136.193,n.g.lemay@sympatico.ca,15150360,000000123725057,5,5,"rien, tout était parfait",5
345558,06-MAR-12,03-MAR-12,Ameer,,en,70.26.50.38,thuanray1@sympatico.ca,15135008,000000123681457,4,4,Time waiting for a representative reduced.,4
345559,06-MAR-12,05-MAR-12,Joseff,,en,74.12.46.183,febbie@sympatico.ca,15146642,000000123726583,5,5,,5
345560,06-MAR-12,05-MAR-12,Methil,,en,50.101.51.248,ettaylor@bell.net,15146520,000000123709083,5,5,,5
345561,06-MAR-12,05-MAR-12,Will,,en,184.147.232.226,laurie.hellens@sympatico.ca,15148868,000000123725824,5,5,"Nothing.  This experience was very good.  Technician was very knowledgable.  And no waiting time, which is often a problem with other providers.",5
345562,06-MAR-12,03-MAR-12,Reuben,,en,174.93.113.186,rkowalchuk@bell.net,15133626,000000123677365,5,5,nothing - it was great,5
345563,06-MAR-12,05-MAR-12,Mathieu,,fr,70.52.105.12,danielp.blais@sympatico.ca,15145716,000000123710297,3,3,Plus avenant.,5
345564,06-MAR-12,05-MAR-12,Nayeem,,en,70.26.158.118,sjpriemer@bell.net,15152122,000000123718471,2,1,"after my last conversation with bell internet technicians it was confirmed that my system was being hacked .now I go online to see the internet usage and I am still being hacked ,it was proven that there is another outside device using my internet and building up my GB usage. Someone has an I pad touch or tablet outside of my home and is using my system . I have been given a credit for the last month over usage but if you check into the last 4 months of usage you will see a huge jump in usage on my account.
I know when the March invoice arrives I'm going to have another battle on my hands with customer service trying to get a refund.",1
345565,06-MAR-12,05-MAR-12,Manoj Sandra,,en,64.229.155.195,johnlind@sympatico.ca,15148264,000000123709250,5,5,,4
345566,06-MAR-12,04-MAR-12,Reuben,,en,174.94.66.151,angelescu@sympatico.ca,15136306,000000123696373,4,2,I don't know. Bell technichian answered my questions and solved my problem.,5
345567,06-MAR-12,05-MAR-12,Hassiba,,fr,41.228.202.156,basgil@bell.net,15144566,000000123710896,5,5,très aimable,5
345568,06-MAR-12,05-MAR-12,Mohamed,,fr,70.52.22.250,janinealfieri@sympatico.ca,15147776,000000123722704,5,5,Non c'était très bien comme cela ,5
345569,06-MAR-12,05-MAR-12,Roshni,,en,184.146.85.107,w.hart@sympatico.ca,15152986,000000123711558,2,4,Language,3
345570,06-MAR-12,05-MAR-12,Saleh,,fr,207.134.229.234,johnhyson@bell.net,15148262,000000123719877,5,4,lorsque vous savez que vous pouver avoir des rabait sur vos produit les offrir aux clients et ne pas attendre quils ce dirige ailleur chez la compétition.,3
345571,06-MAR-12,05-MAR-12,Saranya,,en,174.93.46.200,laurette.parent@sympatico.ca,15148866,000000123719872,5,4,nothing,4
345572,06-MAR-12,05-MAR-12,Moez,,fr,67.70.76.89,monique.hugron@sympatico.ca,15150240,000000123709791,4,4,,5
345573,06-MAR-12,05-MAR-12,Anusha,,en,174.92.70.149,rjh.lewis@sympatico.ca,15151426,000000123715303,4,4,Better english,4
345574,06-MAR-12,04-MAR-12,Haythem,,fr,70.30.204.210,beland_39@sympatico.ca,15136578,000000123697523,5,5,"Rien de plus ,les réponses étaient clair et la personne au bout du fil était patient et courtois  Bravo.",5
345575,06-MAR-12,05-MAR-12,Akrem,,fr,69.159.176.232,euce@sympatico.ca,15146522,000000123719412,5,5,,4
345576,06-MAR-12,05-MAR-12,Oscar,,en,184.147.230.207,o.killeen@sympatico.ca,15150524,000000123713610,5,5,,5
345577,06-MAR-12,05-MAR-12,Eric,,en,70.31.57.178,s.hepditch@sympatico.ca,15151708,000000123720231,5,5,,5
345578,06-MAR-12,05-MAR-12,Andrew,,en,74.12.250.120,sandrastew@sympatico.ca,15151812,000000123709928,1,1,"I was on hold twice to get to the right person.  The number I called was a number provided in a letter you sent me regarding the issue - not sure how you don't know your own contact numbers.  I am a current customer in yet the informaiton you asked for was totally unreasonable for what I was trying to do.  Bell reps never seem to have access to Bell customer informaiton.  I my mind this call should have taken about 5 minutes , instead I was on the phone for 45 and still haven't resolved my issue/",1
345579,06-MAR-12,05-MAR-12,Khalil,,fr,67.71.68.235,pierregagnon_5@sympatico.ca,15150926,000000123712309,4,5,avoir plus de detail quand ont recois nos factures sur notre messagerie,5
345580,06-MAR-12,05-MAR-12,Ale,,en,65.93.197.18,stewarth5@sympatico.ca,15152342,000000123715683,4,4,"Wait time . but that is understandable.

Thanks",4
345581,06-MAR-12,05-MAR-12,Temsu,,en,74.12.87.207,rdann@sympatico.ca,15151230,000000123714461,5,4,,4
345582,06-MAR-12,05-MAR-12,Nawel,,fr,184.145.253.54,renetrepanier@bell.net,15151306,000000123710456,5,5,,5
345583,06-MAR-12,05-MAR-12,Dashrathan,,en,74.12.87.207,rdann@sympatico.ca,15151232,000000123709112,4,4,,4
345584,06-MAR-12,05-MAR-12,Jose,,en,64.231.224.49,2bfre@sympatico.ca,15143690,000000123724476,5,5,,4
345585,06-MAR-12,05-MAR-12,Diana,,en,50.101.78.19,carlhunter@sympatico.ca,15145066,000000123709355,4,4,still waiting on a confirmation e-mail outlining costs etc. ,5
345586,06-MAR-12,05-MAR-12,Sandra,,en,74.15.245.77,ekmaitre@sympatico.ca,15146386,000000123717166,5,5,,4
345587,06-MAR-12,05-MAR-12,Mohamed Hedi,,en,184.151.114.74,paullal@sympatico.ca,15150768,000000123719091,4,4,,5
345588,06-MAR-12,05-MAR-12,Srinivasan,,en,70.31.53.66,randriet@sympatico.ca,15151150,000000123714941,4,5,I like to work with Canadian companies who employ fellow Canadians.  Why do we send jobs out of country?,3
345589,06-MAR-12,05-MAR-12,Cherif,,fr,70.49.92.82,lsergeo@sympatico.ca,15149234,000000123717674,5,5,,5
345590,06-MAR-12,04-MAR-12,Henry,,en,70.54.35.251,bcdjt@bell.net,15136544,000000123695493,5,5,,4
345591,06-MAR-12,05-MAR-12,Soumaya,,fr,70.30.213.167,m_bourgie@sympatico.ca,15149392,000000123722773,2,1,"Très difficile de rétablir mon service de téléphone depuis vendredi. J'ai parlé au moins à 10 personnes différentes et obtenu 10 réponses différentes et mon problème n'est pas encore résolu car on m'a demandé de rappeler aujourd'hui . En plus , ma connexion internet est très lente depuis vendredi.",3
345592,06-MAR-12,05-MAR-12,Melinda,,en,184.148.129.13,hodgins.ed@sympatico.ca,15147426,000000123712453,5,5,every aspect of my inquiry was addressed - Melinda was very professional and very understanding of my issues. thank you again!  Ed. Hodgins,5
345593,06-MAR-12,05-MAR-12,Mahender,,en,184.146.153.22,ianbird@sympatico.ca,15147504,000000123724851,4,4,,3
345594,06-MAR-12,05-MAR-12,Sana,,fr,70.29.64.84,lisetteamor@bell.net,15149110,000000123711522,1,1,regler mon probleme = pas d'internet et pas d'appel apres que l'on m'ait promis de le faire - panne generale chez Bell ...VRAIMENT DECUE DU SERVICE,1
345595,06-MAR-12,05-MAR-12,Arianne,,en,67.70.45.217,diercon@sympatico.ca,15146024,000000123718070,4,4,,5
345596,06-MAR-12,05-MAR-12,Deepika,,en,65.94.208.59,dotdes@sympatico.ca,15146166,000000123717944,5,4,,5
345597,03-MAR-12,28-FEB-12,Haythem,,fr,70.26.26.213,frank.lafleche@sympatico.ca,15077424,000000123599388,4,5,,4
345598,05-MAR-12,04-MAR-12,Reuben,,en,76.71.150.239,sbwolfe@sympatico.ca,15142498,000000123698603,5,5,Everything was fine,5
343984,03-MAR-12,02-MAR-12,Thorat,,en,70.53.115.143,margiem_21@bell.net,15120952,000000123657221,5,5,Make the printing larger. It is very hard to read.Otherwise a good way to solve problems,5
343985,03-MAR-12,02-MAR-12,Dilli,,en,174.95.201.66,sebia@sympatico.ca,15123954,000000123676021,5,5,all ok,4
343986,03-MAR-12,02-MAR-12,Mohamed Ali,,fr,184.145.220.6,hardenise@sympatico.ca,15118110,000000123673632,4,5,,5
343987,03-MAR-12,28-FEB-12,Charles,,en,74.15.91.142,selklay@sympatico.ca,15084760,000000123587870,4,4,,4
343988,06-MAR-12,05-MAR-12,Arcadius,,fr,70.52.51.65,pl.langlois.consimm@sympatico.ca,15150970,000000123719949,4,1,"J'ai parlé à trois personnes de Bell qui ont été très coopératives.  Cependant elles n'ont pas été en mesure de résoudre le problème lors de l'appel qui a duré plus de trois heures et l'on nous a dit qu'un technicien de Bell passerait aujourd'hui.  Hier soir, nous avons constaté le retour d'Internet.  Si Internet et la télévision (problème la semaine dernière) demeure accessible nous sommes satisfaits, mais si les problèmes persistent notre patience sera émoussée.  Dans ce sens, la réponse à la question #2 serait ""plutôt"" que ""pas du tout"".",3
343989,06-MAR-12,05-MAR-12,Vineet,,en,70.53.99.163,gryan7@bell.net,15147210,000000123725786,1,1,Get service representatives that are understandable.,2
343990,06-MAR-12,05-MAR-12,Greg,,en,72.77.159.82,kestar@bell.net,15148620,000000123712715,5,5,nothing could have been done better as our problem was solved in a courteous and professional manner.thank you for having such qualified personnel available. E.Keess,5
343991,06-MAR-12,05-MAR-12,Shashank,,en,65.92.205.235,drmcilroy@sympatico.ca,15146212,000000123713130,5,5,"nothing, the service was wonderful, very kind and considerate. I was at fault I had a space in the address. So I apologize for having to bother your company with my error",5
343992,06-MAR-12,05-MAR-12,Fatma Sawcen,,fr,174.92.177.228,henri.labrousse@sympatico.ca,15147366,000000123709356,5,5,,5
343993,06-MAR-12,05-MAR-12,Suresh,,en,74.14.19.35,peggyevans@sympatico.ca,15150816,000000123716909,5,5,"I don't think anyone could have been more patient and courteous than Suresh -I was quite stressed over the number of times I've had problems recently, but Suresh was calm and settled things well.",4
343994,06-MAR-12,05-MAR-12,Irfan,,en,174.91.45.56,saunderson@sympatico.ca,15151842,000000123715871,3,3,"On March 5 I received an email title: DEAR EMAIL USER!!!From: ""Help Desk"" <info@helpesk"" stating ""your mailbox exceeded the storage limit which is 20 GB as set by your administrator, you are currently running on 20.9 GB; you may not be able to send or receive new mail until you re-validate your mail box. To re-validate your mailbox please: CLICK HERE. Thanks System Administrator.
Was this a scam? I stupidly sent a user name and password as requested (also the funny letters).
When I called for help the gentleman was very reassuring and organized a new password for me to access email. Then I received from <supportinternet @bell.ca> a message that my password had been reset to a jumble of letters totally unrelated to the one given me over the telephone. I don't understand which is the correct one ?? Can you help me?",3
343995,06-MAR-12,05-MAR-12,Padmanaban,,en,134.117.196.66,nebarai@sympatico.ca,15150378,000000123725495,2,1,"when, on rare occasions,  clients request urgent help for a bell solution to a pressing problem, exercise flexibility while adhering to your problem",3
343996,06-MAR-12,05-MAR-12,Aymen,,fr,76.68.168.147,diadro@sympatico.ca,15145994,000000123711629,5,5,,5
343997,06-MAR-12,05-MAR-12,Gustavo,,en,67.68.36.72,castleautochem@sympatico.ca,15145152,000000123718020,4,4,,4
343998,06-MAR-12,03-MAR-12,Edward,,en,206.210.125.99,reymoisan@sympatico.ca,15133534,000000123682478,5,5,,5
343999,06-MAR-12,05-MAR-12,Hemanth Kumar,,en,70.55.132.101,e.albanese@sympatico.ca,15146287,000000123717483,4,5,Make it a little less time consuming.,4
344000,06-MAR-12,05-MAR-12,Olfa,,fr,70.50.130.163,mamiem@sympatico.ca,15149476,000000123716315,5,5,Tout etait parfait.,5
344001,06-MAR-12,05-MAR-12,Joyce,,en,76.66.133.188,pattie.post@sympatico.ca,15150734,000000123712108,3,,"I shouldn't have had to phone twice to get clarification. The first call to rep Rain employee #Xy827 advised me the problem was a ""clitch"" in the system. I asked to speak to a Supervisor, put me on hold never to return. I phoned back and got got another Rep Joyce Eyo6470 who was very helpful and advised me the problem would be resolved on the March bill and would include charges for Feb. She was most helpful.  I'm now waiting until My March bill comes in to determine if everything is as is it was explained to me!! It appears the first Rep Rain Xy827 didn't have any knowledge of information available to him and was not very helpful with the standard answer ""it's a clitch in the system""  
The second Rep Joyce EY06470 was professional, and checked into my problem trying to clarify it for me.  ",4
344002,06-MAR-12,05-MAR-12,Kevin,,en,69.158.12.150,connyn@sympatico.ca,15145514,000000123723934,4,4,,4
344003,06-MAR-12,05-MAR-12,Romeo,,en,74.15.0.25,marilyn.cross@sympatico.ca,15149618,000000123710252,4,4,,4
344004,06-MAR-12,05-MAR-12,Nadine,,en,174.89.158.90,blgth001@sympatico.ca,15144752,000000123721960,5,5,,5
344005,06-MAR-12,05-MAR-12,Eric,,en,64.229.136.33,erick.prat@sympatico.ca,15146478,000000123710028,5,5,excellent experience ,5
344006,06-MAR-12,05-MAR-12,Siobhan,,en,70.48.249.39,taylors2@sympatico.ca,15152518,000000123710703,5,5,,5
344007,06-MAR-12,03-MAR-12,Heithem,,fr,76.65.184.22,jean_pierre.lalonde@sympatico.ca,15130006,000000123686560,4,4,"meme si le probleme a ete regle assez rapidement il ne m'a pas dit ce que c'etait et comment l'eviter a l'avenir.
Heureusement je l'ai figure par moi meme. Il serait quand meme tres agreable d'etre repondu par des gens de chez nous.Vous faite vraiment une grave erreur avec vos centres de reponse etrangers.Parce que je suis un retraite de Bell, beaucoup de gens me parlent de leurs mecontentement face a ce service.
Tout les employes de Bell recoivent ce genre de commentaire negatif.",5
344008,06-MAR-12,05-MAR-12,Ravi,,en,184.148.136.78,reberlin@bell.net,15151256,000000123718697,5,5,,5
344009,06-MAR-12,05-MAR-12,Helenpearl,,en,70.53.74.119,jmatwey@sympatico.ca,15148144,000000123725546,5,5,Nothing,5
344010,06-MAR-12,05-MAR-12,Lucas,,en,70.49.49.27,vancam3-715@sympatico.ca,15152878,000000123715518,4,5,I am very satisfied with the service rendered. It would be much better if I know the difference in time zone so to call at the best moment. Thanks.,5
344011,06-MAR-12,05-MAR-12,Jason,,en,70.53.107.7,rayhartviksen@sympatico.ca,15151184,000000123712328,5,5,,5
344012,06-MAR-12,05-MAR-12,Hadhemi,,fr,64.229.49.15,suzanne_gervais_5@sympatico.ca,15152414,000000123711304,4,4,"Je n'avais pas le service internet les samedis et dimanche,
par contre j'ai remarqué que le service les fins de semaine est  moins de qualité et j'ai attendu au lundi.",2
344013,06-MAR-12,05-MAR-12,Nelson,,en,70.55.13.2,macson@bell.net,15149408,000000123721462,1,,provide me with a faster speed than 2.3 which is 1 up from dial up,2
344517,02-MAR-12,01-MAR-12,Sondes,,fr,174.92.192.128,den1940@bell.net,15103246,000000123632196,4,4,Les techniciens ont fait un très bon travail.,5
344518,02-MAR-12,29-FEB-12,Abderrahmen,,fr,65.94.171.129,m.ridorossi@bell.net,15094428,000000123618037,5,5,rien de plus,5
344519,02-MAR-12,01-MAR-12,Kristina,,fr,69.156.67.225,mlambert8@sympatico.ca,15108898,000000123641479,5,5,"pour le moment, rien.",5
344520,02-MAR-12,28-FEB-12,Farah,,en,174.89.61.213,hwhetter@sympatico.ca,15078500,000000123596183,5,4,,
344521,02-MAR-12,01-MAR-12,Mathew,,en,65.92.20.193,patriciahoma@sympatico.ca,15109766,000000123640855,4,1,I am not a computer expert at all! After several calls no one knew what to do. They all take a different way to try to fix the problem. WHICH THEY CAN'T. I was able to fix it on my own. And I don't know anything about computers. Shame on bell for not training your staff properly and for not listening to our problem first before asking to take over our computers.,2
344522,02-MAR-12,01-MAR-12,Houcem,,fr,76.64.242.98,ghisceline@bell.net,15104732,000000123648141,4,5,,4
344523,02-MAR-12,21-FEB-12,Md Jihed,,fr,68.56.213.75,lsaillant@sympatico.ca,15001662,000000123424205,4,4,,5
344524,02-MAR-12,01-MAR-12,Martine,,en,174.93.80.14,hcassis@bell.net,15105196,000000123629750,3,2,telling me that bell dosnt support kbs speed some web sites ,3
344525,02-MAR-12,27-FEB-12,Merly,,en,209.202.75.14,gdronconi@sympatico.ca,15066824,000000123561429,5,5,"Didn't have a problem, so I can't provide a reply to this.",5
344526,02-MAR-12,01-MAR-12,Cathrine,,en,70.49.228.84,tessclyde@sympatico.ca,15112304,000000123652179,5,5,none,4
344527,02-MAR-12,29-FEB-12,Josee,,en,70.26.37.135,j__guimond@sympatico.ca,15092058,000000123617453,5,5,It should have been resolved the first time I called earlier in the week.,4
344528,02-MAR-12,01-MAR-12,Jose,,en,65.93.97.130,djschram@sympatico.ca,15103428,000000123641940,5,5,not a thing Sushil did right by me ,4
344529,02-MAR-12,01-MAR-12,Domnic Francis,,en,67.68.37.180,syd.money@sympatico.ca,15112094,000000123637559,4,4,,4
344530,02-MAR-12,01-MAR-12,Ever,,en,67.71.149.29,sylvia.kelly@sympatico.ca,15112120,000000123630952,5,5,,4
344531,02-MAR-12,01-MAR-12,Pascal,,en,74.12.250.112,grillas@sympatico.ca,15104986,000000123633820,5,5,,5
344532,02-MAR-12,01-MAR-12,Murali,,en,76.65.5.14,ros.bel@bell.net,15110912,000000123648938,5,5,i was not happy with the service that was provided by purolator courier in regards to a package you sent me.,5
344533,02-MAR-12,29-FEB-12,Duncan,,en,174.88.18.121,barbhale@sympatico.ca,15087830,000000123605691,2,4,"I WAS PROMISED MY NEW MODEM FOR TO-DAY.
IT HAS NOT ARRIVED. NOW I WILL HAVE TO WAIT 'TIL MONDAY",2
344534,02-MAR-12,28-FEB-12,Chenrup,,en,174.95.114.23,fredander@sympatico.ca,15077467,000000123581451,3,2,have better intrest in doing my job to the best of my ability.,3
344535,02-MAR-12,01-MAR-12,Paola,,en,64.228.65.18,doylec@sympatico.ca,15103614,000000123631018,1,1,Helped me solve my problem.,1
344536,02-MAR-12,01-MAR-12,Madhu,,en,184.147.32.112,hcqt@sympatico.ca,15105200,000000123641121,4,4,,4
344537,02-MAR-12,01-MAR-12,Shinoj,,en,64.228.150.236,cameron52@sympatico.ca,15102022,000000123645070,4,3,"The automated menu needs some adjustments giving more options before you go into the self-help portion with the three questions. The questions are given without any relevance to what the problem might be, they are too generic in nature.",4
344538,02-MAR-12,01-MAR-12,Edwitch,,en,174.93.43.188,murraydr@bell.net,15109168,000000123650533,3,2,"The representative simply couldn't answer when Bell would be supporting native IPV6 because they just didn't know.  I'll have to wait for the answer.  reference link:
http://www.test-ipv6.com/",4
344539,02-MAR-12,01-MAR-12,Sofien,,fr,184.145.154.87,robertetjanine@sympatico.ca,15110792,000000123648708,5,5,"
Merci pour le bon Sercice ",5
344540,02-MAR-12,01-MAR-12,Jeff,,en,76.65.131.83,white.eagle@bell.net,15113072,000000123633158,4,5,"better information about channels available
.larger print
.description of ocntent-what is HLN?
more comprehensive information on use of remote
",5
344541,02-MAR-12,01-MAR-12,Stephanie,,en,64.231.154.121,ronelmy@sympatico.ca,15110894,000000123641438,5,5,,5
344542,02-MAR-12,27-FEB-12,Venkatesh,,en,174.94.54.251,ecancer@sympatico.ca,15066262,000000123562438,5,4,i am hard of hearing and he seem to talk low ,5
344543,02-MAR-12,29-FEB-12,Khaoula,,en,65.92.209.226,mounibs@sympatico.ca,15095654,000000123612808,4,4,nothing,5
344544,02-MAR-12,01-MAR-12,Abir,,fr,70.48.27.76,dleblanc7@sympatico.ca,15103446,000000123631843,4,4,lorsque vous offrez internet donner les explications de la duré que 1go peut représenter lors que la demande car ce n'est pas tout le monde qui sait ce que go veux dire surtout sur les ainés,5
344545,03-MAR-12,02-MAR-12,Salvador,,en,97.97.166.203,mjmaguire1@sympatico.ca,15121656,000000123655215,4,4,,4
344546,03-MAR-12,02-MAR-12,Jessica,,en,174.92.108.81,kylemorra@bell.net,15120058,000000123675206,5,5,nothing,5
344547,03-MAR-12,24-FEB-12,Satish,,en,174.94.32.205,lamuir@bell.net,15039066,000000123510569,5,5,"Quite happy with the proceedure.
Thanks.
Lachlan Muir",5
344548,03-MAR-12,02-MAR-12,Myriam,,en,184.148.175.47,normand.rainville@sympatico.ca,15122158,000000123660595,5,5,,5
344549,03-MAR-12,01-MAR-12,Gregorio,,en,69.157.178.25,leo_pacheo@sympatico.ca,15107358,000000123652026,5,5,,5
344550,03-MAR-12,01-MAR-12,Marwen,,fr,70.29.156.62,jdoyle780@bell.net,15105956,000000123634877,2,1,,3
344551,03-MAR-12,02-MAR-12,Lohith,,en,174.89.29.78,romansgrandma@bell.net,15123446,000000123676352,1,1,"fix my issue
",2
344552,04-MAR-12,12-FEB-12,Silvia,,en,76.71.155.72,sabyjoe@sympatico.ca,14900062,000000123226917,5,5,,5
344553,04-MAR-12,01-MAR-12,Nelson,,en,50.100.201.241,i.tomas@sympatico.ca,15105480,000000123650472,4,3,,4
344554,04-MAR-12,03-MAR-12,Mike,,en,76.70.45.41,bobwill@sympatico.ca,15126990,000000123678769,5,5,,4
344555,04-MAR-12,02-MAR-12,Bernard,,en,184.151.114.244,robertson46@sympatico.ca,15123382,000000123674483,2,1,,2
344556,04-MAR-12,03-MAR-12,Sherwin,,en,70.27.195.60,tflydon@sympatico.ca,15134926,000000123685808,4,4,"Other than crediting me for fees charged for a service I was not getting ($49.90/mo for 'Essential Plus' when 'Fibe 6' is less costly), nothing could be done. 

As a long-time Bell customer, feel it is poor customer service not to alert a client to alternative service plans that might be to their benefit.",3
344557,03-MAR-12,28-FEB-12,Rene Jose,,en,74.12.43.31,douce3219@sympatico.ca,15076664,000000123579840,5,5,,4
344558,03-MAR-12,05-FEB-12,Karla,,en,174.93.36.109,tpaskins@sympatico.ca,14868926,000000123073696,4,4,"The first time I called in December with the same problem, it should have been fixed then. The people i dealt with in Feb were more knowledgable and did get to the problem. Which turned out to be the phone line itself.",4
344559,03-MAR-12,02-MAR-12,Viency,,en,174.88.84.48,anelloa@sympatico.ca,15114300,000000123672567,4,4,,5
345064,03-MAR-12,02-MAR-12,Pascal,,en,174.94.33.84,lyndamci@sympatico.ca,15120710,000000123664660,5,4,"As a loyal Bell customer, it is frustrating that we have to ask for better pricing/ special offers to take advantage of.  Loyalty would be enhanced by such promotions being offered rather than asked for.",4
345065,03-MAR-12,02-MAR-12,Ali,,en,174.93.53.119,lootza@sympatico.ca,15120536,000000123664935,5,5,,4
345066,04-MAR-12,03-MAR-12,Klai,,fr,174.89.84.72,jumelle_1@sympatico.ca,15130542,000000123694473,5,5,Le tout a ete correct,5
345067,04-MAR-12,25-FEB-12,Salvador,,en,70.52.217.64,dwrichards@sympatico.ca,15048282,000000123526114,5,5,"nothing, he dealt with my problem and solved it",5
345068,04-MAR-12,03-MAR-12,Yasmin,,en,74.15.109.57,camlev@sympatico.ca,15127234,000000123691954,3,4,I'm still uncertain what the problem was. I spent about 20 minutes with Bell and more the an hour hour with Apple.,4
345069,04-MAR-12,03-MAR-12,Jorge Alberto,,en,70.29.61.9,maggie.pettet@sympatico.ca,15131576,000000123693343,5,5,nothing,5
345070,04-MAR-12,02-MAR-12,Karen,,en,70.50.194.92,bugle2@bell.net,15115186,000000123663904,4,5,It was all fine No problems,4
345071,04-MAR-12,03-MAR-12,Haythem,,fr,69.159.98.76,bernier.pauline@sympatico.ca,15126862,000000123681305,4,4,,4
345072,04-MAR-12,03-MAR-12,Suresh,,en,69.156.127.135,bmw55@sympatico.ca,15126968,000000123682639,5,5,,5
345073,04-MAR-12,03-MAR-12,Ibtissem,,fr,70.29.199.179,r.latendresse@sympatico.ca,15133298,000000123690284,3,2,"Ce n'est pas l'expérience avec ce préposé qui est négative, c'est le problème qui revient tout le temps et n'est jamais réglé et les heures perdues a attendre au téléphone et à recommencé des centaines de fois les mêmes geste que vous leur avez appris et que moi j'ai déjà fait des dizaines de fois avant de démissionner et d'encore être obligé d'appeler quand je sais d'avance que mon problème reviendra car vous ne semblez pas avoir la compétence pour vraiment le réparer autres que pour une courte période...

si jappellerais a chaque que je perds ma connexion je passerais un mois par année à le faire

",2
345074,04-MAR-12,03-MAR-12,Adnan,,en,64.228.138.155,keelco23@sympatico.ca,15130702,000000123686133,5,5,,5
345075,04-MAR-12,02-MAR-12,Pat,,en,74.14.116.150,gordonmac@sympatico.ca,15117918,000000123663881,4,4,nothing.,4
345076,04-MAR-12,03-MAR-12,Chuck,,en,70.29.120.79,joanne.cantor@sympatico.ca,15130272,000000123679535,5,5,,5
345077,04-MAR-12,01-MAR-12,Robert,,en,70.30.108.7,poppabear145@sympatico.ca,15110106,000000123646237,5,5,My Tech support was FANTASTIC,5
345078,04-MAR-12,03-MAR-12,Jessica,,en,174.92.98.190,windsor13@sympatico.ca,15135512,000000123692297,5,5,In this instance I can't think of anything...The young lady made everything work - she made it all easy and painless!,5
345079,05-MAR-12,04-MAR-12,Hari,,en,184.147.13.222,tmcgarigle@bell.net,15143178,000000123695345,5,5,,4
345080,05-MAR-12,04-MAR-12,Rahali,,fr,70.51.5.74,alainpilon74@sympatico.ca,15136098,000000123695617,5,4,Rien,5
345081,05-MAR-12,04-MAR-12,Tess,,en,174.88.216.189,joanne.veldhorst@sympatico.ca,15139598,000000123705905,1,3,"I went to a Bell store yesterday to upgrade my internet to wireless and to check into a bundle offer. At the store I was told that I had to call 310-BELL. I call that # and no one can deal with it, I was transferred x2 then told to call another #-no one knew what to do/took the time to figure out what I needed except for the last person. So had to talk to 4 people before questions sorted out-lousy customer service!!!",
345082,05-MAR-12,04-MAR-12,Amine,,fr,174.95.225.154,rogerrobert@sympatico.ca,15142170,000000123702996,4,4,,5
345083,05-MAR-12,04-MAR-12,Franssesca,,en,174.91.121.76,davidwaite_3@sympatico.ca,15137624,000000123704378,5,5,,5
345084,05-MAR-12,04-MAR-12,Amira,,fr,70.51.197.96,richard.james@sympatico.ca,15142026,000000123696730,4,4,,5
345085,05-MAR-12,04-MAR-12,Sushil,,en,216.16.252.170,jillpow@sympatico.ca,15139496,000000123701556,5,5,"I am frustrated that my IP address keeps changing and that I have to call Bell to fix it.  I am told that this is not something that I am doing wrong, so why does it keep happening?

I spent 2-1/2 hours on the phone with Bell fixing this problem.",5
345086,05-MAR-12,03-MAR-12,Olivier,,en,74.14.93.91,theverstrepens@sympatico.ca,15134992,000000123686512,1,1,"speak english so your employees can be understood and also not being very understanding with your issues,thinking of changing providers,we are diffently looking into this,you tell me I'm a valued customer but not treated like one however I can't get my e-mail again because you say you could not verify ownership well look at our account and you can see we pay you quiet well",1
345087,05-MAR-12,02-MAR-12,Sravan Kumar,,en,184.145.115.251,frank.yam066@sympatico.ca,15117410,000000123666354,5,5,,5
345088,05-MAR-12,01-MAR-12,Michel,,fr,70.30.148.35,r_pettigrew@sympatico.ca,15110266,000000123637486,4,3,"La vitesse d'accés aux sites est plus lente qu'avant, il y a amélioration, mais c'est pas comme avant. Pour avoir accès à votre sondage, ce fut très long, c'est tout dire.....",3
345089,05-MAR-12,04-MAR-12,Julio,,en,76.71.58.152,jecwam@sympatico.ca,15139406,000000123701165,5,5,nothing,5
345090,05-MAR-12,03-MAR-12,Youssef,,fr,67.68.112.129,jacques.quinn022@sympatico.ca,15129828,000000123687916,5,5,,5
345091,05-MAR-12,04-MAR-12,Bradley,,fr,174.91.242.33,chantal.francis@sympatico.ca,15137176,000000123702975,2,1,"J'attendais la venue d'un technicien de Bell. J'ai appelé pour savoir s'il allait vraiment venir. Il m'a demandé de patienter, que le technicien avait jusqu'à 18h00 pour passer. Impossible de vérifier l'exactitide de la requête. Or, le technicien n'est JAMAIS venu. J'ai perdu ma journée à attendre votre tecnicien, alors que si j'avais pu prévoir son absence j'aurais été plus satisfaite. Réalisez vous que j'ai perdu 3 jours complets pour avoir le service FIBE! 1 journée d'installation, 1 journée a ttendre le technicien pour venir changer le matériel défectueux, qui n'est jamais venu, et 1 autre journée pour le changement de matériel. J'espère que je pourrai enfin en profiter, car franchement, après 1 semaine, on a vécu plus de pannes que de bon temps! Le matériel a beau être nouveau et peu fiable, mais le service à la clientèle l'est encore moins, c'Est pas normal de passer 3 jours à domicile pour avoir un service.",2
345092,05-MAR-12,04-MAR-12,Mohammed,,en,70.49.9.241,mariamartell@sympatico.ca,15140608,000000123699770,4,4,everything was completed just fine,4
345093,02-MAR-12,01-MAR-12,Diedra,,en,204.101.237.139,nroselli@bell.net,15109468,000000123628991,5,4,There was a long wait.,4
345094,03-MAR-12,02-MAR-12,Himanshu,,en,184.144.76.158,nsewell@bell.net,15122184,000000123653603,4,4,"The people that did take care of me were great,but the 1st gentlemen was way to fast.But after i asked him to slow down all was good.

2 nd call was with a lady she was hard to understand, but did a great job in resolving my problem.I doubt i will hear any feedback on this but,was pretty happy with both outcomes.Based on your recent experience, how likely are you to recommend Bell.Well how long will it take to have fibe tv,thats what im waiting for lol. ",
345599,05-MAR-12,04-MAR-12,Chintu,,en,206.248.138.120,thosedixons@sympatico.ca,15143136,000000123702048,3,3,"Some of your call-center people need more work on their accents, but I know call centres are notorious for this issue.",
345600,05-MAR-12,04-MAR-12,Youssef,,fr,70.31.249.101,pierrejhrichard@sympatico.ca,15141710,000000123706491,3,2,"Momsieur Youssef devrait articuler plus nettement ses propos au téléphone et parler un peu plus fort. Il fut attentif et dévoué, mais il paraissait accuser tantôt mon ordinateur, tantôt l'instabilité de la transmission internet de mes données (ligne) pour expliquer les échecs de transmission des courriels et des documents joints.",3
345601,05-MAR-12,04-MAR-12,Hssen,,fr,76.68.155.80,martin.jean3@sympatico.ca,15140732,000000123704356,4,4,aucun,5
345602,05-MAR-12,04-MAR-12,Celina,,en,67.71.21.11,pbracelin@sympatico.ca,15141588,000000123705138,5,5,"Nothing. This person that I spoke to actually new what she was talking about and new what she was doing. She should be commended for her excellence in customer service. It's not often that I have a pleasant technician to speak with. Plus I could actually understand what she was saying. I actually hate having to call bell when I have a problem because it's very rare that we can understand the person with whom we are speaking to.  And to answer question #4, I don't recommend Bell simply because of the difficulty to understand most of the technicians over the phone.",3
345603,05-MAR-12,04-MAR-12,Mohamed Abdelkader,,fr,76.69.96.240,rejane.dubreuil@sympatico.ca,15141962,000000123706532,5,5,,5
345604,05-MAR-12,04-MAR-12,David,,fr,65.93.55.89,andre.bujold2@sympatico.ca,15136254,000000123699169,1,1,"Bonjour,

J'ai eu un problème en février dernier.
Dossier # KMM5991891I15977L0KM
Je l'ai rapporté et je croyais que tout était réglé, mais le problème a recommencé à nouveau.
Je l'ai signalé et j'ai reçue une NON-RÉPONSE auto-générée laquelle est accompagnée d'un message très surprenant, disant que la réponse de Bell est très suspecte, telle qu'on peut la lire:
« Ce message semble très suspect aux filtres SmartScreen. Pour votre sécurité, les pièces jointes, images et liens ont été bloqués».

Pascal, analyste Sécurité Bell a traité ce dossier en février, ainsi que Carolina Ag.#6019350.
Est-ce que Bell va finalement régler le problème ?

Merci de votre attention.

André Bujold... Tél.: 450.658.7512 
",
345605,05-MAR-12,02-MAR-12,Leslie,,en,184.145.84.222,j.parisphoenix@sympatico.ca,15118580,000000123654246,4,4,"Nothing more, thanks",5
345606,05-MAR-12,03-MAR-12,Uzair,,fr,70.26.23.155,a.poitras2@sympatico.ca,15126076,000000123678840,5,5,,5
345607,05-MAR-12,03-MAR-12,Salvador,,en,76.64.123.171,cdunker@sympatico.ca,15127402,000000123677521,4,4,The problem was addressed from Bells end to my satisfaction,4
345608,05-MAR-12,04-MAR-12,Ashwini,,en,65.95.89.147,raymond.porter@sympatico.ca,15141930,000000123698676,5,5,Not a thing!,5
345609,05-MAR-12,29-NOV-11,Pascal,,en,69.158.175.220,luce.belhumeur@sympatico.ca,14145026,000000121557598,4,1,"I spoke with a very polite gentleman,also transaction B26P34U4. 
I was paying approximatly $134.19 a month tel and int. in the last year. Starting Dec 8 I was offered the ""loyauté""deal. Home phone choice package with unlimited l.dist. call Ca./Us. 24 months contract first 6 months free. Internet 52.95 Security complete solution 50% off 1-12 months. My bill for Dec. was $140.97. I phoned B. again 3rd of January transaction no: 15369165. I was told I owed $140.97 ( more than I paid before) and they would reimburse me in January. I insisted to know what I really owed. The amount was $59.76. I refuse to give money that I don't really owe. I paid $59.76  My January bill was $176.21 I had to pay the difference of the last month + my bill. On the 30th of Jan. I called again tansaction no 16080942. I spoke with at least 4 different persons, always very polite. Jason, Maher, Supervisor Lane, Karine at loyauté. I understood that I didn't have a choice. I would pay the $176.21 but the month of February would be free. What a surprise when I received a bill for $70.44 for the phone. It's hard to understand what's going on when we speak to so many, different people. I am tired of dealing with Bell. I was thinking of switching the TV from Rogers to Bell. Well forget it! I have been very polite up to now  but my blood pressure is going up. I am tired of spending hours on the phone with Bell. I have been a client for more than 40 years. I wish for more consideration. Think if I were your mother, how would you answer my letter!
Thank you for taking the time to read this and I hope to clear this matter in the near future.
Luce Belhumeur
tel phone no: 613-747-9806 in the name of Gaétan Belhumeur
Internet service: luce.belhumeur@sympatico.ca  ",1
345610,05-MAR-12,03-MAR-12,Sam,,en,174.94.25.182,james.brickwood@sympatico.ca,15129872,000000123693422,1,1,When your service person went into the program for email he updated the version as he said it had to be updated and did not save my ADDRESS LIST or anything I had for history. I LOST IT ALL Such a lousy thing for you to do.,1
345611,05-MAR-12,04-MAR-12,Aquiles,,en,69.157.56.221,kathy.willem@sympatico.ca,15139876,000000123705046,5,5,"I  was happy to resolve the e-mail problem, and I learned about the bell.net website where I found and understood where my mail went.",5
345612,05-MAR-12,03-MAR-12,Mohamed Amine,,fr,173.231.106.189,ritaetyves@sympatico.ca,15133604,000000123693328,5,2,on apris un rendez-vous pour le lendemain vers 14hre car nous avions in rendez-vous le technicien est passe a13hre 45 et on a toujours pas de service nous avons un 2ième r.v le 6 a 12hre 45 si c est cs un bon service  je suis desole mais pas dou tout satisfait du service que vous donner si jamais on vous appelle pour rompre notre entente et aller avec in competitweur ne soyez pas surpris merci et bonne journee.,1
345613,05-MAR-12,04-MAR-12,Patricia,,en,70.51.237.190,daniellynch@sympatico.ca,15137548,000000123701044,5,5,,4
345614,05-MAR-12,28-FEB-12,Christopher,,en,206.53.147.204,wardens@sympatico.ca,15086268,000000123577377,4,1,"Actually done what you said you were going to do.  I just called to follow up and was told that there is no record of the modem being ordered or of the call which lasted 30 minutes, funny how you can get a survey for something that never happened.  I work from home and now will be without Internet for another 3-5 days.  Someone please tell me why we shouldn't cancel our service moving forward and go with cogeco.  Please have a supervisor contact me to resolve this issue.",2
345615,05-MAR-12,04-MAR-12,Mohamed Amine,,en,65.94.67.185,jasonv@sympatico.ca,15139272,000000123705457,1,1,"actually provide service, horrible overseas service, your service is outsourced and horrible. Everyone lied and did not provide service. ",1
345616,02-MAR-12,29-FEB-12,Cathrine,,en,70.52.220.101,firepink@sympatico.ca,15090680,000000123620165,4,4,"It wasn't resolved when I ended conversation with rep - but  seemed to work an hour later after turning the computer on and off a 
 few times-but she did spend an hour on the phone with me trying to resolve the problem",5
344014,05-MAR-12,04-MAR-12,Kanni,,en,70.55.16.137,robbrown_5@sympatico.ca,15142108,000000123701391,1,1,"Keep your service appointment as promised! At least call if you are not planning on showing up. Futrhermore when the appointment is rescheduled for the next day, don't add insult to injury by standing me up a second time and not showing up!!!!!",2
344015,05-MAR-12,02-MAR-12,Anis,,fr,174.93.251.25,mc11@sympatico.ca,15121254,000000123667879,3,3,"me fournir un intervenant plus facile à comprendre.

on m'a coupé avant la fin de mes problèmes (couriels)",4
344016,05-MAR-12,04-MAR-12,Gattu,,en,184.151.63.234,moussa_7@sympatico.ca,15141164,000000123701888,5,5,,5
344017,05-MAR-12,03-MAR-12,Leni,,en,65.93.92.86,karenyyz@sympatico.ca,15130630,000000123693679,5,4,,3
344018,05-MAR-12,04-MAR-12,Sam,,en,76.67.98.184,jwoermke@sympatico.ca,15139812,000000123702379,5,5,,5
344019,05-MAR-12,04-MAR-12,Rebeca,,fr,65.92.239.141,notomoro2@sympatico.ca,15141392,000000123706418,4,4,,4
344020,05-MAR-12,04-MAR-12,Zaid,,en,76.64.152.167,sabala1412@sympatico.ca,15142352,000000123705648,5,5,nothing,5
344021,05-MAR-12,04-MAR-12,Bob,,en,74.15.77.203,msmd@sympatico.ca,15141194,000000123706573,5,5,,4
344022,05-MAR-12,04-MAR-12,Patricia,,en,70.51.114.53,d.edgar@sympatico.ca,15137462,000000123698146,4,5,,4
344023,05-MAR-12,29-FEB-12,Nizar,,fr,64.228.164.35,Gerardetvero@sympatico.ca,15086852,000000123611813,1,1,"Depuis quelques semaines, j'ai de la difficulté avec la connexion Internet, cela peut prendre 6 à 10 fois avant que je puisse me connecter.

Finalement après tout ce temps, quand j'ai la connexion, il est quelques fois difficile d'aller dans les sites, ça indique "" le Web ne peut afficher cette page"".

J'ai appelé à plusieurs reprises au service technique de Bell.  On m'a fait essayer plusieurs choses, mais toujours avec le même résultat négatif.  Problèmes de connexion.

Malgré tout ça, il y a eu augmentation du prix Internet basse vitesse mais pas de bon service.

Il est très difficile de comprendre la personne au bout du fil.  Ce n'est jamais la même personne et elle a un accent.

Je suis vraiment déçue de Bell.
",1
344024,05-MAR-12,27-FEB-12,Meher,,fr,70.26.209.243,mario_elien@sympatico.ca,15069386,000000123554570,4,4,,5
344025,05-MAR-12,04-MAR-12,Ravi,,en,76.67.124.42,asimunic@sympatico.ca,15136418,000000123700965,5,5,"Idont think iwas told that my Address book was erased. or else i am doing something that I cannot find it.
being a senior and new atr the computer Ravi had extreme patience to explain everything",5
344026,05-MAR-12,02-MAR-12,Carolina,,en,71.203.51.80,samcosta1@bell.net,15123750,000000123663684,5,5,nothing,5
344027,05-MAR-12,26-FEB-12,Imen,,en,69.158.172.27,Jean-Pierre.Kingsley@bell.net,15055484,000000123541986,5,5,Everything was well done,5
344028,05-MAR-12,15-FEB-12,Darwin,,en,70.51.96.55,ron.kinch@sympatico.ca,14935658,000000123292391,3,3,I have no idea what I am supposed to do with the old equipment?,3
344029,05-MAR-12,03-MAR-12,Andy,,en,74.15.26.75,renweh@sympatico.ca,15133524,000000123694796,4,4,,4
344030,05-MAR-12,03-MAR-12,Gopi,,fr,70.48.160.12,amdracopoulos@sympatico.ca,15126362,000000123694252,5,5,"En general chaque fois que j'ai contact
Bell pour mon internet toujours vos agents techniques me laissent avec les meilleures satisfaction.
M.Gopi dans 2/3 munites a resolu mon probleme avec une gentilesse excellente.
Avec mes remerciements,
G.Dracopoulos 
",5
344031,06-MAR-12,05-MAR-12,Marcus,,en,174.95.231.188,cav2@sympatico.ca,15145176,000000123722130,5,5,super,5
344032,06-MAR-12,05-MAR-12,Reuben,,en,70.50.59.126,kmahler@sympatico.ca,15148684,000000123715147,5,5,nothing at this time,5
344033,06-MAR-12,05-MAR-12,Antonette,,en,174.93.32.47,r.dolan@sympatico.ca,15151078,000000123720717,5,5,,5
344034,06-MAR-12,05-MAR-12,Priyanka,,en,174.95.240.16,ltfraser@sympatico.ca,15149252,000000123709222,2,3,Call center in Canada.,3
344035,06-MAR-12,05-MAR-12,Nidhal,,fr,70.48.108.153,georgestrudeau@sympatico.ca,15146992,000000123723060,5,4,c'etait parfait-votre employe etait tres competent,5
344036,06-MAR-12,05-MAR-12,Shakeel,,en,67.70.201.237,carolkb@sympatico.ca,15145124,000000123710904,5,5,,5
344037,06-MAR-12,05-MAR-12,Chenrup,,en,70.26.35.31,john.lester@sympatico.ca,15148244,000000123719912,5,5,Nothing,5
344038,06-MAR-12,05-MAR-12,Jason,,en,74.12.248.253,bob.berthiaume@sympatico.ca,15144770,000000123709739,1,1,fix the problem,2
344039,06-MAR-12,05-MAR-12,Faqria,,en,69.158.93.19,gkeeka@sympatico.ca,15147078,000000123718853,5,5,None,4
344040,06-MAR-12,05-MAR-12,Ibtissem,,fr,70.30.217.129,jean-pauldrolet@bell.net,15147900,000000123717313,5,5,,4
344041,06-MAR-12,05-MAR-12,Gopi Rathinam,,en,76.64.102.72,benezmkt@sympatico.ca,15144632,000000123710988,5,5,,5
344042,06-MAR-12,05-MAR-12,Lisa,,en,74.14.2.177,t.w.kirk@bell.net,15152474,000000123709754,1,1,"Quti coming up with excuses and blaming the customer for your problems. Since Feb 6/12 I have heard all the excuses in the book including argon gas in my windows to having an outdated driver to leaves on the trees in March as the reasons my speed has dropped to a third of the speed it was. You need to step up to the plate and admit there is a problem. Last night, magically, around 5 p.m., at peak usage time my speed has reappeared and is now at the speed I am paying for. Don't know how long this will last but it is a miracle. I did nothing different so I am not sure how this miraculously happened. Do you think maybe you did something to correct this problem? And if you did you will never admit you had a problem to begin with. Honesty is the best policy in customer service.",1
344043,06-MAR-12,05-MAR-12,Sandra,,en,207.164.79.100,percyw@sympatico.ca,15150828,000000123712258,1,1,"Put trained people on the phone, the customer service at bell really does SUCK!!!!",1
344044,06-MAR-12,05-MAR-12,Chuck,,en,184.144.136.233,marcaubrey@sympatico.ca,15149516,000000123710934,4,4,,4
344045,06-MAR-12,29-FEB-12,Mohammed,,en,74.15.0.25,marilyn.cross@sympatico.ca,15094736,000000123609878,4,4,,4
344046,06-MAR-12,05-MAR-12,Claude,,fr,174.94.77.199,gordon.cody@sympatico.ca,15147124,000000123722507,2,3,"J'ai eu l'impression que votre représentant essayait de faire vite, ne me laissant pas le temps de finir mes phrases pour lui expliquer ou j'étais rendu. J'ai dû l'arrêté pour faire le point avec lui à quelques reprises pour me retrouver dans les directives qu'il me donnais.
Lorsque le problème a été trouvé (trop de courriel dans la boite)il m'a dit que je devais me débrouiller seul pour régler le problème car ça ne faisait pas partie de son travail. N'ayant pas beaucoup de connaissance en informatique je me suis débrouillé quand même, mais je ne sais toujours pas comment faire pour que le problème ne se reproduise pas.",2
344047,06-MAR-12,05-MAR-12,Kylie,,en,74.14.4.238,marg.mann@sympatico.ca,15149552,000000123722709,5,4,Technician could have told me that work was completed - I waited 8 - 2 for him to arrive and learned from Kylie that he had already been.,4
344048,06-MAR-12,05-MAR-12,Shashank,,en,65.95.153.32,fpowers@sympatico.ca,15146738,000000123718038,4,4,Tell us what was wrong???,4
344560,03-MAR-12,02-MAR-12,Alisia,,en,174.88.202.164,awroszkowski@bell.net,15114564,000000123669022,5,3,"Organise your system RE: modem rplacement. Second time Bell asks me to rerurn old modem, which was taken by a technician who installed replacement. It costs Bell a lot of money and customers have to pay for it!!! It was a second call regarding the same issue. I tend to think that some depts of Bell simply do not care about saving and good service.",2
344561,03-MAR-12,02-MAR-12,Leah,,en,65.92.196.203,egurgurewicz@sympatico.ca,15116960,000000123669763,5,5,,5
344562,03-MAR-12,02-MAR-12,Danielle,,fr,67.68.64.237,rosairebrisebois@bell.net,15123472,000000123669586,5,4,,5
344563,03-MAR-12,27-JAN-12,Juan Carlos,,en,65.95.124.152,gonzo13@sympatico.ca,14761116,000000122864790,1,1,"My calls keep going to another country and understanding them is horrific!
How much can BELL be saving by sending all this work to another country when emblish speaking Canadians need the work as well.SHAME ON YOU.This is enough for me to cancel every BELL producy i have.And i support many for a long time.",1
344564,03-MAR-12,23-FEB-12,Olfa,,fr,184.145.156.145,rac.mak@sympatico.ca,15028600,000000123470062,2,2,,2
344565,03-MAR-12,02-MAR-12,Samy,,fr,70.29.233.95,mhillinger@sympatico.ca,15121460,000000123667069,1,1,"Être plus ouvert au problème qui ne sont pas directement lié à vos services, ici produit Apple;votre technicien à seulement décliné l'implication de Bell et m'a renvoyé voir Apple.
Opportunité manquer de votre part d'obtenir plus d'expertise relie au système de communication entre différentes périphériques !",2
344566,03-MAR-12,01-MAR-12,Gilberto Jose,,en,70.24.16.82,vistamer@bell.net,15112914,000000123638915,4,3,,4
344567,03-MAR-12,29-FEB-12,Haythem,,en,184.145.9.74,trish-yvan@sympatico.ca,15099224,000000123618894,5,5,have  better prices ,4
344568,03-MAR-12,01-MAR-12,Saranya,,en,70.51.223.145,gmccann@bell.net,15104872,000000123630410,4,4,nothing,4
344569,03-MAR-12,02-MAR-12,Max,,en,69.158.82.190,harry.staton@bell.net,15118122,000000123659371,2,1,I was not receiving emails on my Blackberry Playbook & i still am not.,2
344570,03-MAR-12,02-MAR-12,Gilberto Jose,,en,69.157.39.144,burgoon@sympatico.ca,15115194,000000123676009,5,5,"nothing your employee did a great job, very friendly and personible, very patient.It was a pleasure to talk to him.",5
344571,03-MAR-12,24-FEB-12,Matthew,,en,174.94.50.92,franco14@bell.net,15036016,000000123511806,4,3,,4
344572,03-MAR-12,24-FEB-12,Melissa,,en,174.94.50.92,franco14@bell.net,15036018,000000123511014,4,4,,4
344573,03-MAR-12,02-FEB-12,Jose,,en,70.53.85.12,mac.mar@sympatico.ca,14833652,000000123003567,2,1,Have the service guy show up - my husband took a day off work and the service guy did not show up.,3
344574,03-MAR-12,23-FEB-12,Edgardo,,en,76.69.114.164,pamela_design@sympatico.ca,15027910,000000123487290,3,4,not screwed up in the first place.,2
344575,04-MAR-12,03-MAR-12,Philip,,en,67.70.70.231,lboileau2@sympatico.ca,15131060,000000123686662,5,5,,5
344576,04-MAR-12,03-MAR-12,Xenia,,en,67.68.16.206,lalondeguy@bell.net,15130976,000000123683886,2,2,know what your doing,2
344577,04-MAR-12,03-MAR-12,Gustavo,,en,67.68.16.206,lalondeguy@bell.net,15130978,000000123681388,4,4,nothing,4
344578,04-MAR-12,03-MAR-12,Samia,,fr,50.101.176.195,camusic@sympatico.ca,15127236,000000123686848,5,5,J'ai obtenu un excellent service et votre représentante a été très polie et a très bien répondu à mes attentes ,5
344579,04-MAR-12,03-MAR-12,Rym,,fr,70.49.52.34,rbelanger007@sympatico.ca,15133452,000000123686396,5,5,,5
344580,04-MAR-12,26-FEB-12,Shroff,,en,70.31.225.173,samuel.glover@sympatico.ca,15062174,000000123535469,5,5,,4
344581,04-MAR-12,03-MAR-12,Badreddine,,fr,76.71.193.21,berlios@bell.net,15126858,000000123678322,5,4,rien,5
344582,04-MAR-12,02-MAR-12,Michelle,,en,64.229.148.121,peggie1952@sympatico.ca,15122570,000000123666545,5,5,,5
344583,04-MAR-12,03-MAR-12,Ashwini,,en,69.158.83.35,jane.galbraith@sympatico.ca,15129902,000000123683639,4,5,,4
344584,04-MAR-12,03-MAR-12,Gloria,,en,174.88.150.28,j_witt@bell.net,15129806,000000123679420,5,5,,5
344585,04-MAR-12,03-MAR-12,Skander,,fr,174.91.238.152,mbrassard3@sympatico.ca,15132010,000000123693218,5,5,aucune cela a ete parfait,5
344586,04-MAR-12,03-MAR-12,Amine,,fr,70.52.64.112,MPBeland@sympatico.ca,15125990,000000123690006,5,5,,5
344587,04-MAR-12,03-MAR-12,Houcem,,fr,70.55.94.214,rock.pomerleau@sympatico.ca,15133744,000000123690626,1,1,Etre capable de parler a quelqu'un,1
344588,04-MAR-12,03-MAR-12,Ever,,en,70.53.100.135,gmanning159@bell.net,15129262,000000123680217,2,1,too long wait times on phone before anyone answers,1
344589,04-MAR-12,03-MAR-12,Jose,,en,65.92.69.153,rmacwilliam@sympatico.ca,15133636,000000123680703,5,5,"Nothing, really. I got all the help I needed.",4
344590,04-MAR-12,03-MAR-12,Maria,,en,184.145.108.133,douglas.code@sympatico.ca,15128378,000000123687559,5,5,My Experience was really good,5
344591,04-MAR-12,03-MAR-12,Jordan,,en,65.8.208.59,docwaller@sympatico.ca,15128298,000000123682830,5,5,Nothing,5
344592,04-MAR-12,03-MAR-12,Ronald,,en,74.12.235.158,adtak@sympatico.ca,15126162,000000123678201,4,5,"I had to go through three people and three locations (Chennai, Monkton N.B. and Mississauga before my request was attended to satisfactorily.It would be best to avoid all these different steps and make the whole exercise more economic for Bell and hence its customers!",4
344593,04-MAR-12,03-MAR-12,Jamie,,fr,96.22.69.174,legarfield@sympatico.ca,15131112,000000123684886,3,4,la  vitesse du service aurai pu etre plus rapide,4
344594,04-MAR-12,03-MAR-12,Nathan,,en,65.94.209.118,s.keramarios@sympatico.ca,15133946,000000123682444,3,3,"Assure me that I don't have to call back to correct the same problem .
",5
344595,04-MAR-12,03-MAR-12,Mehdi,,fr,174.92.182.206,fd3mpb@sympatico.ca,15128776,000000123685146,5,5,"Je recommande Bell pour le service que j'ai pour m'aider à fixer les problèmes techniques, mais les gens me disent qu'ils ont de bien meilleurs taux avec d'autres compagnies concurrentes. Je suis en réflexion.",5
344596,04-MAR-12,03-MAR-12,Pierre,,en,70.53.58.241,faroukbawab@bell.net,15128752,000000123694424,5,5,,5
344597,04-MAR-12,03-MAR-12,Andrew,,en,204.101.237.139,tommensch@sympatico.ca,15135076,000000123679994,2,1,Could of taken me off hold and finally when i did get off hold Andrew wasn't there anymore so i had to start the hold conversation over again like I told the lady that I talked to the second time in a hour I have my own business and if i treated my customer's like you people did I would be looking for a new job wasn't the happiest customer you had yesterday.,1
344598,02-MAR-12,01-MAR-12,Ali,,en,74.12.116.192,ingrid.kostron@bell.net,15105538,000000123633016,5,5,Don't make Ali redundant,3
344599,02-MAR-12,27-FEB-12,Yassine,,fr,65.93.158.183,jlarose01@bell.net,15067904,000000123566370,4,3,"Arrêter de faire des changements sur notre facture sans prévenir les clients.  Vous savez que vous rejoindre par téléphone c'est long et pénible. Vous savez que la concurence est forte maintenant, alors arrêtez de donner de la misère à vos clients de longue date.
Les accents de vos réceptionnistes sont parfois très difficile à comprendre(très gentils mais il faut faire répéter plusieurs fois c'est frustrant.)",3
345095,03-MAR-12,02-MAR-12,Katherine,,en,65.95.121.70,jeja@sympatico.ca,15118954,000000123668246,5,5,nothing,5
345096,03-MAR-12,02-MAR-12,Edgar,,en,184.145.105.92,bluebirdz@bell.net,15114948,000000123663673,4,4,he answered me in a polite manner and told me to get in touch with internet services.  They will be able to helm me ,
345097,03-MAR-12,02-MAR-12,Nadine,,en,184.147.39.65,cbelot@sympatico.ca,15115444,000000123669252,3,2,"Still waiting to resolve connection problem. I reset the router myself this morning(Sat Mar 3) since it was still down when I checked it. Seems to be working now, but a technician is scheduled to check it out this afternoon.",4
345098,03-MAR-12,01-MAR-12,Dilli,,en,70.31.45.164,marionowen@sympatico.ca,15108250,000000123647837,4,4,,4
345099,03-MAR-12,02-MAR-12,Hajer,,fr,76.67.141.235,belisler@sympatico.ca,15114748,000000123653260,5,4,En fait je ne peux répondre que partiellement à la Q2 car le service ne peut être activé immédiatement et j'ai appris à rester prudente face à Bell et autre grosse cie. Donc je ne peux pas juger de la totale résolution avant la facturation d'avril. Cela ne repose pas sur l'agente qui m'a très bien expliqué la procédure. ,5
345100,03-MAR-12,29-FEB-12,Andre,,en,76.68.52.39,rob_shelley@sympatico.ca,15097356,000000123626400,4,4,,4
345101,03-MAR-12,02-MAR-12,Walid,,fr,65.92.142.167,claudetu@sympatico.ca,15115850,000000123658940,4,4,,5
345102,03-MAR-12,02-MAR-12,Mathew,,en,174.91.8.94,eileenmclean@bell.net,15116966,000000123669114,5,5,,4
345103,03-MAR-12,02-MAR-12,Johanna,,en,69.158.180.166,edandheather@sympatico.ca,15116924,000000123658827,5,5,,5
345104,03-MAR-12,01-MAR-12,Ahmed,,fr,174.91.250.140,pllavoie@sympatico.ca,15110064,000000123632566,1,1,"depuis longtemps que je suis abonner chez Bell,quand je demande de parler a un technicien de deuxième niveau, on me refuse.pourtant les problème que j'ai eu dans le passer a été réglé avec le technicien de deuxième niveau et même un problème antérieur a celui-ci le technicien a eu besoin du troisième niveau de technicien car il on eu a trois un défi, celui de me redonner ma connexion, ce qu'il on accompli mais pas sans misère, ces techniciens on été d'une gentillesse et d'un professionnalisme exemplaire.Si je regarde les techniciens de première ligne,il on rarement régler mes problèmes, il ont besoin dêtre la pour les problèmes de base, ce qui est très bien.Ma mère qui est chez votre compétiteur a l'aide de techniciens de deuxième niveau beaucoup plus rapidement.Peut-être Bell devrais s'en inspirer, c'est une suggestion.Merci de pouvoir m'exprimer, et que nous continuerons dêtre ensemble pour encore plusieurs année. Merci",
345105,03-MAR-12,02-MAR-12,Andre,,en,184.145.92.121,woudenberg@sympatico.ca,15125566,000000123674475,4,3,"the telephone connection has music that is horrible, scrathie sounding, with volume swells, either get a better sounding music for on hold customers, or remove it completely.",5
345106,03-MAR-12,03-MAR-12,,,en,70.29.45.69,,,,4,4,,4
345107,03-MAR-12,02-MAR-12,Kristina,,fr,174.92.219.163,renee_desmarais@sympatico.ca,15123136,000000123657602,2,1,plus de précision et être moins presser a finir avec moi,3
345108,03-MAR-12,02-MAR-12,Luis,,en,70.49.176.167,carowil@sympatico.ca,15115400,000000123653805,5,5,"NOTHING,- MISSION ACCOMPLISHED",5
345109,03-MAR-12,02-MAR-12,Jose,,en,50.101.137.159,p1anderson@sympatico.ca,15122314,000000123671276,4,3,"better phone connections very diffficult to hear your representitive
poor telephone line from el.salvador",4
345110,03-MAR-12,02-MAR-12,Nadine,,fr,64.228.77.141,gcenec@sympatico.ca,15117608,000000123654740,5,5,,5
345111,03-MAR-12,27-FEB-12,Meher,,fr,70.26.198.69,sandra.z@sympatico.ca,15071490,000000123563654,3,2,Être en mesure d'expliquer pourquoi le site web indique 30.95$ par mois pour internet Essentiel Plus et que l'on me fait payer 35.95$. Publicité trompeuse. Beaucoup moins cher chez Vidéotron.,1
345112,03-MAR-12,02-MAR-12,Suzon,,en,70.26.122.223,wyungblut@bell.net,15125604,000000123667468,5,4,,4
345113,03-MAR-12,29-FEB-12,Med Heni,,fr,76.69.97.137,evelyn.paquin.realtor@sympatico.ca,15090530,000000123606377,3,2,"I rec'd only one filter for a phone, I have three phones in the house.  My Safari is still not always working. The husband's  is not able to connect to his email either!  Internet is working on and off.",2
345114,03-MAR-12,02-MAR-12,Asma,,en,70.53.72.79,sjasin1@sympatico.ca,15124240,000000123670615,5,5,"I had tried ""chat"" prior to calling which was not helpful at all.  What a relief to get Asma and resolve the issue!",5
345115,03-MAR-12,21-FEB-12,Caroline,,en,184.147.208.253,barbarakelly@bell.net,14994938,000000123434455,2,2,pay more attention to customers accounts,1
345116,03-MAR-12,01-MAR-12,Tathiana,,en,70.52.227.153,degan34@sympatico.ca,15103224,000000123634831,5,5,I found her accent difficult to understand at first,5
345117,03-MAR-12,28-FEB-12,Marwen,,fr,69.159.90.96,jeanrocop@sympatico.ca,15079106,000000123600938,4,5,"Faire en sorte que la haute vitesse(6Mbit/sec) se rendre jusqu'a mon adresse. (7189 des éperviers charny, G6X3M3)ca serait super!!!",5
345118,03-MAR-12,02-MAR-12,Amine,,fr,174.93.202.24,antoinenoel@sympatico.ca,15114392,000000123656479,5,5,"Rien; le service rendu a dépasser mes attentes",5
345119,03-MAR-12,26-FEB-12,Mary ruksana,,en,216.208.50.132,ndreossi@sympatico.ca,15060992,000000123546495,1,1,"This was my first call to Bell. She simply brushed me off with ""It's your modem"". This should not be where one starts.",2
345120,03-MAR-12,02-MAR-12,Jean-Raynaud,,fr,70.30.149.226,rosaire.beaulieu@sympatico.ca,15123470,000000123654833,5,3,Prendre les mesures nécessaires pour rétablir le services téléphonique dans de meilleurs délais,3
345121,03-MAR-12,29-FEB-12,Oscar Ernesto,,en,70.27.233.195,maryann.chrysdale@sympatico.ca,15094930,000000123615677,5,4,Oscar was great.........cannot think of any improvement,5
345122,03-MAR-12,02-MAR-12,Mohamed,,fr,174.93.188.100,daniel.desbiens2@sympatico.ca,15116144,000000123668252,5,5,,5
345123,03-MAR-12,02-MAR-12,Andrea,,en,67.70.17.74,taprince@sympatico.ca,15124782,000000123672453,5,5,Andrea was wonderful in resolving my problem. She couldn't have done anything differently.,5
345124,03-MAR-12,01-MAR-12,Kate,,en,76.69.9.237,angela.allen@sympatico.ca,15100808,000000123629383,5,5,Nothing,5
345125,03-MAR-12,02-MAR-12,Eduardo,,en,174.95.133.235,pjspud@sympatico.ca,15122732,000000123665661,5,2,,
345126,03-MAR-12,02-MAR-12,Hugo,,en,64.231.194.236,djcm@sympatico.ca,15116598,000000123654779,4,4,none,4
345127,02-MAR-12,26-FEB-12,Janani,,en,74.15.60.242,jaab6@sympatico.ca,15058740,000000123547624,3,5,"She was very difficult to understand
Had to make her repeat many times",3
345128,02-MAR-12,01-MAR-12,Saber,,fr,69.157.177.64,carole.lane@sympatico.ca,15102110,000000123643816,5,4,Plus de rabais,4
345129,02-MAR-12,01-MAR-12,Sandra,,en,74.12.242.253,spotlei1@bell.net,15111802,000000123634306,5,5,No complaints. The wait time was short. Sandra was quick and to the point. Her analysis appeared quite correct. The actual problem was that I was taxing the transmission facilities with too large a file. This due to my inexperience with computers.  Thanks for the service.,5
345130,03-MAR-12,01-MAR-12,Christopher,,en,74.14.106.98,elaynemock@sympatico.ca,15103890,000000123629078,5,5,,5
345617,02-MAR-12,01-MAR-12,Melinda,,en,74.14.198.22,eviau1@sympatico.ca,15104086,000000123638576,5,4,"When you have special deals for loyalty people, why are we not notified about it?",5
345618,02-MAR-12,01-MAR-12,Mohamed,,fr,70.51.44.24,gilles343@bell.net,15104778,000000123628335,5,5,Tout est beau,4
345619,02-MAR-12,01-MAR-12,Dheeraj,,en,70.29.61.146,ralph.brooks2@sympatico.ca,15110322,000000123647979,5,4,,5
345620,02-MAR-12,05-FEB-12,Josue,,en,70.24.162.243,caerau@sympatico.ca,14863052,000000123072674,5,5,"The response was quick and expert; I have no suggestions. Keep up the good work. The technician easily       understood my confusion. 
     J XL.",5
345621,02-MAR-12,01-MAR-12,Ingrid,,en,70.51.225.178,camdenquail@sympatico.ca,15102018,000000123630193,4,4,,4
345622,02-MAR-12,01-MAR-12,Farah,,en,204.101.237.139,tandjsimmons@sympatico.ca,15112188,000000123630478,4,4,Faster call service,4
345623,02-MAR-12,28-FEB-12,Hanene,,fr,76.65.170.209,parentmicheline@bell.net,15083088,000000123592669,5,4,"si, on respecte la parole donnée, je serai très satisfaite. Dommage que j'aie été obligée d'appeler la direction pour obtenir satisfaction.",2
345624,02-MAR-12,01-MAR-12,Orlando,,en,65.95.104.243,hgparrill@sympatico.ca,15105284,000000123640418,5,5,,5
345625,02-MAR-12,29-FEB-12,Karen,,en,70.26.96.224,jimparker1@sympatico.ca,15092606,000000123608579,5,5,"Karen fixed my problems with speed, understanding, politeness. She is the Goddess of your service. You should have more like her! I wish every time I had a problem with my Internet, that she was available to help me. It's people like her that develops customer loyalty and why I like Bell.",5
345626,02-MAR-12,01-MAR-12,Mohamed,,en,67.71.3.246,becooper@sympatico.ca,15101410,000000123632888,5,5,,5
345627,02-MAR-12,01-MAR-12,Noureddine,,fr,184.144.224.218,abkrencisz@sympatico.ca,15100354,000000123642184,3,4,Je ne comprenais pas les paroles de l'intervenant. Son Francais etait tres difficle a comprendre. Il a fallu qu'il se connect a mon ordinateur et faire les corrections lui-meme sur mon ordinateur.Ceci m'a empeché de suivre et savoir le problem et pouvoir le reparer moi-meme si jamais sa arrivera encore. ,4
345628,02-MAR-12,29-FEB-12,Dylan,,en,74.15.83.119,christopherandtammy@sympatico.ca,15088922,000000123603607,3,2,"I called to lower my phone charges, which never happened.  I was on the phone with Bell for almost an hour, which is a ridiculous and frustrating amount of time.",1
345629,02-MAR-12,13-JAN-12,Nizar,,en,174.91.239.58,yolande.g@sympatico.ca,14601718,000000122544710,4,4,,4
345630,02-MAR-12,29-FEB-12,Casey,,en,65.94.107.92,ndedwards@sympatico.ca,15095864,000000123617573,3,4,I was passed to four different people before I got some answers.  Also the technical supportm is difficult (from India).  They may know the 'English' language but it is not easily understood.,3
345631,02-MAR-12,01-MAR-12,Selene,,en,50.101.249.69,wolfgarth@bell.net,15113150,000000123644138,5,5,It was fine,5
345632,02-MAR-12,29-FEB-12,Mel,,en,69.157.227.186,heathercarlmaxine@sympatico.ca,15091606,000000123604685,5,5,everything was okay,4
345633,03-MAR-12,02-MAR-12,Manoj Sandra,,en,70.53.129.200,dpokornik@sympatico.ca,15116746,000000123654319,4,4,,4
345634,03-MAR-12,27-JAN-11,Karine,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,10825779,000000114675173,5,5,,5
345635,03-MAR-12,12-JAN-10,Mohammed,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,7723161,000000105416725,5,5,,4
345636,03-MAR-12,22-JAN-09,Jannie,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,5305267,000000095570782,5,5,,5
345637,03-MAR-12,02-MAR-12,Carmen,,en,74.15.77.20,henbol@bell.net,15118188,000000123657396,5,4,"speak clearly, my hearing is less than perfect",4
345638,03-MAR-12,01-MAR-12,Shabbir,,en,74.12.16.232,shirl.bs@sympatico.ca,15111528,000000123642925,5,5,Shabbir was very helpful. Thanks again,4
345639,03-MAR-12,02-MAR-12,Cherif,,fr,76.67.180.104,galands@sympatico.ca,15117542,000000123653980,4,5,Très poli et aimable. J'ai été très satisfait.,5
345640,03-MAR-12,02-MAR-12,Souhir,,fr,174.89.77.19,richard1250@sympatico.ca,15123212,000000123665374,5,5,,4
345641,03-MAR-12,02-MAR-12,Med Amine,,fr,70.30.248.45,e_lynda@sympatico.ca,15116874,000000123668271,5,5,rien du tout,5
345642,03-MAR-12,01-MAR-12,Lamya,,fr,174.88.166.190,glaroche@sympatico.ca,15104852,000000123628054,4,5,,5
345643,03-MAR-12,02-MAR-12,Preety,,en,64.229.26.153,rschumann@sympatico.ca,15123536,000000123664642,1,1,"The problem to get my 2nd Comp.on to the sympatico still failed. I have the MS IE.browser for the Internet, but I want the sympatico one and that failed completly. There is no problem on my 1st Comp. My setup is wireless. so, there is nothing on the line, but she orderd a lineman anyway to check the line, which I think is not the problem.",3
345644,03-MAR-12,02-MAR-12,Hanene,,fr,70.53.248.39,christiane.chevrier@sympatico.ca,15115714,000000123662888,5,5,donner ces contrats à des entreprises d'ici...,3
345645,03-MAR-12,02-MAR-12,Gopi,,en,76.70.80.217,c__pereira_4@sympatico.ca,15115244,000000123675240,5,5,no comments,5
345646,03-MAR-12,02-MAR-12,Justin,,en,65.93.43.27,kathimacrae@sympatico.ca,15119728,000000123662984,5,5,Nothing - Justin's level of customer service was way beyond what I was expecting. He took control and handled my issue within a few minutes.,5
345647,03-MAR-12,02-MAR-12,Brenda,,en,64.229.187.160,walter.flajnik@sympatico.ca,15125378,000000123676733,1,1,i asked tech rep if she would track video call i was presently making.she was very negative and kept insisting i had a computer problem.i told her that a new service provider may be more helpfull.,1
345648,03-MAR-12,29-FEB-12,Saifuddin,,en,174.95.107.182,joan.burd@sympatico.ca,15092744,000000123624646,3,4,Speak to someone in Canada ONLY,3
345649,03-MAR-12,29-FEB-12,Andrea,,en,74.15.170.252,m_collier@sympatico.ca,15094452,000000123626111,1,1,"Fixed the problem I called about without creating another.

I called to see why the speed had not improved since my conversation with a Bell rep a few weeks prior (when they supposedly made changes to my speed). The agent took over the computer and cleaned up things, but while the speed only improved fractionally, I now have concerns about my email. 

Specifically, when hitting the ""send/receive"" button, I now get the green bars indicating an email coming in, but nothing has come in. Then - when accessing my emails remotely, ALL of my incoming emails (including the ones already read and marked as ""read"") now still sit in my Inbox instead of the POP Folder, where they should be.

I contacted Sympatico and had another agent look into this, but he couldn't figure it out, so I still have the problem. 

If anyone actually reads these survey comments, I expect someone to contact me to fix the issues described above.
",2
345650,03-MAR-12,29-FEB-12,Juan,,en,174.91.8.152,rcarroll@sympatico.ca,15097090,000000123619229,5,5,,5
345651,02-MAR-12,01-MAR-12,Robert,,en,74.14.150.144,lizclark@bell.net,15107554,000000123650635,5,3,not much more if it is a modem problem,4
345652,03-MAR-12,02-MAR-12,Patrick,,en,174.91.48.7,susanbelyea@sympatico.ca,15124628,000000123663509,5,5,nothing.,5
345653,03-MAR-12,02-MAR-12,Ines,,fr,70.31.222.243,andre309@sympatico.ca,15114240,000000123665074,4,4,pour cette fois sa vas ! MERCI  MIL FOIS!,5
344049,05-MAR-12,04-MAR-12,Haley,,en,174.91.55.157,curlytop@bell.net,15137446,000000123698256,3,4,"the date that I requested cancellation of all Bell services had been recorded incorrectly.  I only recieved one sheet of return labels for the computer components, not the TV as well.  Apparently, this will be sent separately, and this was confusing.  I had to make another phone call to the service department, was put on hold for thirteen minutes, to resolve these issues.  Had I not called to check on the return instructions, my Bell service would have been cut off prematurely, as it was recorded incorrectly, very annoying.",4
344050,05-MAR-12,04-MAR-12,Bob,,en,70.53.107.87,pat.roy035@sympatico.ca,15141514,000000123702380,1,1,"I have been trying for over 1 week put in 3 tickets about my problem and it is still not fixed   I asked to be called back in the evening got a call we'd evening had someone at my door the fellow said he would call back between 8-9   He did not. Next day called around 2::30 pm and guess what no one was home.  Never heard from him again   Put in another ticket sun march 4.  Not happy I need to know I have security as I do family taxes from my computer and can send them because of this problem
",1
344051,05-MAR-12,04-MAR-12,Max,,en,70.29.249.26,joe.lee@sympatico.ca,15139626,000000123696161,3,3,Initially the technician seemed to be annoyed that I called  with my connection problem. Also he seemed to be in a rush and was glad to get rid of me!,4
344052,05-MAR-12,04-MAR-12,Jose,,en,74.14.100.146,rfurtney@sympatico.ca,15141998,000000123700518,4,3,,4
344053,05-MAR-12,04-MAR-12,Mehdi,,fr,184.145.215.146,andre.lachance@sympatico.ca,15136256,000000123703315,5,5,,5
344054,05-MAR-12,03-MAR-12,John,,en,142.245.193.10,buda2000@sympatico.ca,15127144,000000123680066,4,4,the voice mail telephone menu when we call is way too long to chose from this and that - options are too many and once can lost track and get lost if one is not focused luckily I am... but there are some who are not and will obviously get frustrated and lose track and lose patience and give up and not bother waiting it out... try a more user friendly approach to the customer service menue please.  I am sure I am not the first one to have expressed this problem.,3
344055,05-MAR-12,29-JAN-12,Brendan,,en,65.95.223.194,sora@sympatico.ca,14787452,000000122906169,5,4,keep in toch with custumers,5
344056,05-MAR-12,04-MAR-12,David,,en,70.50.194.2,m_fera@sympatico.ca,15140488,000000123699667,5,5,THE SERVICE WAS PERFECT. THANK YOU VERY MUCH.,5
344057,05-MAR-12,04-MAR-12,Cristobal,,en,206.177.43.76,msmarkos@bell.net,15141192,000000123699365,1,1,listen to my issue and not give me pat answers,2
344058,05-MAR-12,04-MAR-12,Meriem,,fr,174.93.225.87,muribert@sympatico.ca,15141222,000000123695680,5,5,,5
344059,05-MAR-12,04-MAR-12,Jessa,,en,184.146.106.160,bwhour2@sympatico.ca,15136886,000000123698259,5,4,It was fine.,5
344060,05-MAR-12,04-MAR-12,Salvador,,en,174.93.10.214,c.beyior@bell.net,15136892,000000123695858,4,4,"thank you -salvador set up my email that
all working find non more bad email",5
344061,05-MAR-12,04-MAR-12,Arthur,,en,174.89.111.35,helern@sympatico.ca,15138892,000000123696113,4,3,nothing,5
344062,05-MAR-12,04-MAR-12,Ben Bourouba,,fr,184.151.114.40,y.lavertu@sympatico.ca,15143556,000000123696218,1,1,"Pas réparé encore au moment présent, j'en ai de besoin!",1
344063,05-MAR-12,04-MAR-12,Paul-Henri,,fr,174.91.254.40,jeromelavoie@sympatico.ca,15139444,000000123698365,5,5,rien,5
344064,05-MAR-12,04-MAR-12,Sonia,,fr,67.68.206.166,elisabeth.voyer@sympatico.ca,15138104,000000123701224,1,1,Ma question concernait les courriels et la dame y connaissait moins que moi,2
344065,05-MAR-12,02-MAR-12,Arbia,,fr,70.53.206.168,jsamu@sympatico.ca,15119452,000000123656947,5,4,Rien,5
344066,05-MAR-12,01-MAR-12,Djamila,,fr,184.145.213.62,carole.veillette@sympatico.ca,15102116,000000123635287,5,5,,4
344067,05-MAR-12,04-MAR-12,Bryan,,en,70.28.5.109,michael.mchugh@sympatico.ca,15140936,000000123702235,1,1,How about actually employing people who know something about troubleshooting?,1
344068,05-MAR-12,04-MAR-12,April,,en,207.164.79.110,bilalqureshi@sympatico.ca,15136644,000000123705226,1,1,Everyone is giving me the same damn story for the last 8 months!!!! My issue has still not been resolved! Do you people care about your customers at all? It's no wonder my company cancelled their bell business account and I won't be surprised if others follow suit. I'm paying now for service for 8 months that I have still not received??? Are you kidding me?!?!!,1
344069,05-MAR-12,03-MAR-12,Mustapha,,fr,70.51.201.203,joanelavoie@sympatico.ca,15130270,000000123681266,5,5,,5
344070,05-MAR-12,04-MAR-12,Elizabeth,,en,184.148.151.100,ufton@sympatico.ca,15143306,000000123707780,5,5,"Can I adopt her --- she went beyond "" the call of duty ' --- terrific young woman --- "" made my day "" --- thnx Elizabeth .",5
344071,05-MAR-12,04-MAR-12,Denys,,en,88.208.220.223,mikeyoung99@sympatico.ca,15141020,000000123707441,4,3,"I did not check ALL of my computers before finishing the call. The PC I did not check would not work without a filter in the line.  Fortunately I found another old one, which I will replace when the new ones arrive.  The Bell agent was not rushing me, so it was probably my fault.",4
344072,05-MAR-12,04-MAR-12,Seifeddine,,fr,76.68.155.80,martin.jean3@sympatico.ca,15140730,000000123706351,4,4,aucun,5
344073,05-MAR-12,04-MAR-12,Gustavo,,en,70.26.110.19,jaafar.karouni@sympatico.ca,15139146,000000123696343,,,Bell does not honour contracts with customers.  Some representatives lie. I was pleased with the last representative who gave me a credit of $72 to compensate for Bell's failing to respect the agreement.  But I have no trust in bELL.,1
344074,05-MAR-12,03-MAR-12,Zishan,,en,70.27.62.85,rolflori@sympatico.ca,15133786,000000123678140,2,3,Wished the first technician I spoke to could have solved my problem instead of trying to sell me product.  Second technician was wonderful and gets an A plus!!!,4
344075,05-MAR-12,27-FEB-12,Nebgha,,fr,64.228.77.72,monique.caron@sympatico.ca,15069962,000000123549119,4,5,,5
344076,05-MAR-12,04-MAR-12,Mahesh,,en,67.70.118.77,rvghvg@sympatico.ca,15142292,000000123707751,5,5,nothing,5
344077,05-MAR-12,02-MAR-12,Mohamed,,fr,70.30.182.92,mariclau@sympatico.ca,15120974,000000123667328,4,4,Très bon service,4
344078,05-MAR-12,04-MAR-12,Victor Gabriel,,en,70.51.254.178,genebil@bell.net,15138512,000000123698201,5,5,Pleased with recent assistance.,5
344079,05-MAR-12,25-FEB-12,Cherine,,fr,67.68.174.147,sophiev@bell.net,15054120,000000123533633,5,5,,5
344080,05-MAR-12,02-MAR-12,Jerome,,en,70.49.17.220,steve_kozak@sympatico.ca,15124518,000000123668907,1,1,Called again today.a young lady came on and solved my problem.Thanks Steve,5
344081,05-MAR-12,01-MAR-12,Mohamed Taher,,fr,174.93.151.180,denis.boudrias@sympatico.ca,15103248,000000123640354,5,5,Le préposé Mohamed a été excellent et très patient avec moi qui n`est pas très habile en informatique. Il a trouvé le problème et l`a solutionné. Soyez très fier de cet employé compétent et très emphatique. Merci !,5
344082,05-MAR-12,04-MAR-12,Phillip-Michael,,en,64.228.143.181,ctcgirl@sympatico.ca,15137434,000000123700347,5,5,nil,5
344600,02-MAR-12,01-MAR-12,Marouen,,fr,70.51.15.177,gis.ri.art@sympatico.ca,15104818,000000123644963,4,4, Est-ce que parce que c'était en Tunisie que le problème de connection a pris 1:47 minuteds à être solutionner? Le représentant Marouen a été d'une patience d'ange. Bravo à lui,3
344601,02-MAR-12,01-MAR-12,Elizabeth,,en,65.92.20.193,patriciahoma@sympatico.ca,15109768,000000123639253,1,1,Didn't know what I was trying to explain. Was talking about everything else and kept me on the line for about 45 minutes without doing a single thing. With service like this I dont't know why I stay with Bell,1
344602,02-MAR-12,29-FEB-12,Henry,,en,70.27.56.193,allic516@sympatico.ca,15087356,000000123609301,3,3,"Henry referred me to another Tech. He did all he could to resolve my problem.
After two (2) hours on the phone, over one hour on my cell phone, it was determined that I may need a new modem. You need to send me another survey to complete my story",3
344603,02-MAR-12,01-MAR-12,Karthika,,en,70.24.19.54,rj.kerr@bell.net,15110692,000000123643397,5,5,Cannot give any suggestions,5
344604,02-MAR-12,01-MAR-12,Maria,,en,184.147.230.34,barbaradallimore@sympatico.ca,15101300,000000123641719,1,1,"If your rep has an accent, as do those in India, it is difficult to determine what they are saying.  I gave up on Maria who referred the problem to her superior, who called after I had to go out.  I called back and got help later from another person.",5
344605,02-MAR-12,01-MAR-12,Tshering,,en,76.68.50.133,julester@sympatico.ca,15106652,000000123640036,4,4,,5
344606,02-MAR-12,01-MAR-12,Hector,,en,70.30.68.211,gs.dds@sympatico.ca,15104992,000000123637007,4,4,nothing,5
344607,02-MAR-12,01-MAR-12,Manel,,fr,174.89.167.196,ghislaine.roger@bell.net,15104738,000000123633791,5,4,Je sais maintenant la marche à suivre.,5
344608,02-MAR-12,25-FEB-12,Nebgha,,fr,76.65.56.243,selligrialeb@sympatico.ca,15053768,000000123517578,3,1,Ne pas me faire attendre inutilemt l'appel du technicien qui n'a pas rappelé,4
344609,02-MAR-12,02-MAR-12,Jamel,,fr,69.157.228.204,gravel.lisa@sympatico.ca,15104950,000000123652508,3,1,,2
344610,02-MAR-12,02-MAR-12,Arbi,,fr,69.157.228.204,gravel.lisa@sympatico.ca,15104952,000000123652619,3,1,,3
344611,02-MAR-12,28-FEB-12,Denise,,en,184.144.47.59,pkgrimshaw@bell.net,15083476,000000123587579,5,5,,5
344612,02-MAR-12,01-MAR-12,Sahali,,fr,184.145.157.201,cbrousseau000@sympatico.ca,15102212,000000123651534,4,4,,4
344613,02-MAR-12,01-MAR-12,Nejib,,fr,174.92.163.240,ymeloche@sympatico.ca,15113270,000000123639611,4,4,,5
344614,02-MAR-12,01-MAR-12,Karim,,fr,74.12.246.40,pierrelamothe@bell.net,15110018,000000123631848,5,2,"je suis satisfait de votre intervention mais ou je ne le suis pas c que j aurais internet avec moin de possibilité en fais de temp et de coup je suis client chez vs pour tout et vs devrier me faire le prix de basse pour internet illimité 
Merci ",3
344615,02-MAR-12,27-FEB-12,Walid,,fr,76.69.179.156,cadix@bell.net,15065040,000000123561621,1,1,etre capable de me comprendre,1
344616,02-MAR-12,29-FEB-12,Amine,,fr,174.91.243.50,normand.belisle2@sympatico.ca,15096072,000000123626865,4,4,,4
344617,02-MAR-12,29-FEB-12,Rohit,,en,76.65.35.68,cp.spurgeon@sympatico.ca,15089186,000000123622767,5,5,got back to me the next day instead of me calling,4
344618,02-MAR-12,01-MAR-12,Mohamed,,fr,70.24.172.59,denisecharron@sympatico.ca,15103264,000000123644257,4,5,,4
344619,02-MAR-12,01-MAR-12,Silvia,,en,65.95.83.253,lbolton@sympatico.ca,15107290,000000123646097,3,3,"would like to get real Canadian service and not transferred to another country.
lets keep Canadians working
Have to ask to many times to repeat them selves",3
344620,03-MAR-12,02-MAR-12,Hanen,,fr,70.55.160.164,pierrea@sympatico.ca,15122696,000000123657554,1,1,"Je me suis promené dans 3 département et durant 2 jours pour rien.
Dans ma nouvelle installation ethernet fibre on a refusé d'intaller le système de sécurité complet en disant que ce n.était pas inclus dans le forfait bell essentiel plus. Selon des dopages web de Bell ces services sont inclus. J'ai envoyé des copies etcc... rien à faire.
Je me propose d'envoyer les documents à la facture...",
344621,03-MAR-12,02-MAR-12,Youssef,,fr,184.148.205.217,raymond.rouleau@sympatico.ca,15123030,000000123664563,3,5,comprendre mes explications plus rapidement,4
344622,04-MAR-12,03-MAR-12,Mohammed,,en,50.101.35.223,bsioui@sympatico.ca,15127130,000000123681514,5,5,,5
344623,04-MAR-12,02-MAR-12,Mohamed,,fr,67.68.149.29,monique.joyalp@sympatico.ca,15121772,000000123665468,5,5,"J'aurais aimé que le rajout de 40 Gig soit rétroactif pour couvrir ce mois-ci qui est de 77 Gig, soit 17 Gig de plus qu'alloués. C'est quand même 43 $ plus les taxes en surplus, ce qui est considérable pour un budget étudiant.",5
344624,04-MAR-12,03-MAR-12,Houda,,fr,67.68.200.19,mdavid256@sympatico.ca,15132060,000000123684038,5,5,Avoir des employé comme Ally qui termine bien leurs services à la clientèle.  Car j'avais fait le même appel en février et l'employé m'avait assuré que le tout serait réglé pour le 22 février et lorsques j'ai appelé le 3 ils m'ont dit qu'il y avait eu une interruption de ma part qui fut complètement faux. Voir la demande #123150564.  J'ai eu à me déplacer une 10zaines de Fois pour  avoir mon router à la poste sans compter l'appel qui avait durée une heure que j'ai du refaire  ainsi que la perte d'un mois du service internet qui était intermittent.  Merci de prendre le temps d'évaluer ceci.,4
344625,05-MAR-12,04-MAR-12,Asma,,en,184.146.67.81,huntley_heard@sympatico.ca,15139006,000000123703832,4,4,,5
344626,05-MAR-12,04-MAR-12,Hector,,en,70.49.105.174,kendjen@sympatico.ca,15139906,000000123697731,4,4,"When calls are forwarded to other department the quality of the phone line is very poor, is there another way to do this, have a technician call back directly? I did find the assistant that helped me very difficult to hear and understand. However he was pleasant.",3
344627,05-MAR-12,01-MAR-12,Md Jihed,,fr,70.52.74.4,louise.cleroux@sympatico.ca,15107680,000000123628990,5,5,,3
344628,05-MAR-12,04-MAR-12,Himanshu,,en,74.198.164.158,ColeenL@sympatico.ca,15135784,000000123701424,5,5,Was absolutely outstanding.  Perfect....,5
344629,05-MAR-12,04-MAR-12,Mohd,,en,174.91.138.157,timojapirjo@sympatico.ca,15143156,000000123697336,5,5,Nothing,5
344630,05-MAR-12,04-MAR-12,Vijay,,en,65.94.67.185,jasonv@sympatico.ca,15139266,000000123705342,1,1,"actually provide service, horrible overseas service, your service is outsourced and horrible. Everyone lied and did not provide service. ",1
344631,04-MAR-12,01-MAR-12,Naim,,fr,69.156.217.88,rodrigueg@sympatico.ca,15110840,000000123639089,4,4,,5
344632,04-MAR-12,03-MAR-12,Joyce,,en,70.26.186.36,will.page@sympatico.ca,15135492,000000123687670,5,4,"Choice of ""on hold"" music is really annoying !

The agent was very friendly and helpful. ",5
344633,04-MAR-12,03-MAR-12,Hugo,,en,64.231.220.39,jorgenhouwer@bell.net,15130392,000000123680473,5,5,NOTHING HE WAS GREAT,5
344634,04-MAR-12,03-MAR-12,Nabiha,,fr,76.68.136.173,sylvaintemp@bell.net,15134766,000000123677096,5,5,,5
344635,04-MAR-12,02-MAR-12,Patrick,,en,184.145.82.127,scoupland@sympatico.ca,15123922,000000123667718,5,5,can't think of anything,
345131,03-MAR-12,02-MAR-12,Saifeddine,,fr,184.148.253.252,louisbourg2@sympatico.ca,15120564,000000123663367,5,5,,5
345132,03-MAR-12,02-MAR-12,Mary Ann,,en,64.231.91.135,kikiz@sympatico.ca,15119890,000000123663376,5,5,Make it faster! I was put on hold a few times for 10-15 min each time.,4
345133,03-MAR-12,02-MAR-12,Timothy,,en,65.94.206.78,dcman4@sympatico.ca,15116354,000000123659406,4,4,Yoru rep was very effiecient at capturing and ensuring that my personal inso was upto date - tech issue solved without help from your rep - I wa only inquiring if the bell server was up or not to see whether the issues was laying with BELL modem or your network - as it turned out it was with the modem....,5
345134,03-MAR-12,02-MAR-12,Abir,,fr,76.67.187.108,michel.faubert@sympatico.ca,15121508,000000123654498,4,4,,5
345135,03-MAR-12,02-MAR-12,Sravan Kumar,,en,74.14.129.97,ed_dak@bell.net,15116918,000000123672062,5,5,,5
345136,03-MAR-12,02-MAR-12,Oscar,,en,70.27.15.228,bill.houghton@sympatico.ca,15114888,000000123662371,4,2,It would be better if the speed was increased.,3
345137,03-MAR-12,02-MAR-12,Maisha,,en,67.70.2.129,ronel14ed@sympatico.ca,15123464,000000123655169,5,5,,4
345138,03-MAR-12,02-MAR-12,Jose,,en,76.65.25.122,gmv.2000@sympatico.ca,15117888,000000123668406,4,2,YOUR GAYS ARE GOOD BUT SAME TIMES COMPUTER IS CRAZY,4
345139,03-MAR-12,01-MAR-12,Jamel,,fr,76.71.188.65,ggrenon@sympatico.ca,15104720,000000123651762,5,5,,5
345140,03-MAR-12,02-MAR-12,Gilberto Jose,,en,208.80.101.73,wiedeman@bell.net,15125485,000000123674409,5,5,,5
345141,03-MAR-12,02-MAR-12,Farah,,en,174.89.56.121,t.agueci@sympatico.ca,15124716,000000123668287,3,3,Farah really couldn't help. that's why she sent me to Danielle. ,4
345142,03-MAR-12,02-MAR-12,Danielle,,en,174.89.56.121,t.agueci@sympatico.ca,15124718,000000123666365,5,5,"She was fantastic. I word of advise; keep our fellow Canadians employed.",5
345143,03-MAR-12,01-MAR-12,Valerie,,en,70.30.144.194,jerry65@sympatico.ca,15106108,000000123644699,4,5,faster responce,5
345144,03-MAR-12,02-MAR-12,Gopi,,en,67.71.22.86,lancesheppard@bell.net,15120144,000000123668143,4,4,,3
345145,03-MAR-12,02-MAR-12,Suzon,,en,184.146.118.58,marilynparsons@sympatico.ca,15121030,000000123655235,5,5,,4
345146,03-MAR-12,02-MAR-12,Nes,,en,174.95.54.208,jdeecker@sympatico.ca,15118856,000000123669461,5,5,,4
345147,03-MAR-12,27-FEB-12,Chaouki,,fr,70.52.48.238,marievebourget@sympatico.ca,15069368,000000123551622,1,1,"Me donner les informations réelle, ne pas juste chercher a faire une comission. Etre réellement au courant et m informer des enjeux de mon changement. m informer que je recevrais un modem par le courriel (oh surprise je ne savais pas! ), m informer que j aurais un technicien qui viendrait a la maison ( meme apres vous l avoir demandé a 4 reprises). on parle de désinformations : me dire que sur mon ancien modem, je n aurais qu a appuyer sur on/off pour changer a la FIBE. ne pas m informer d un changement de modem qui serait nécessaire. Etre bete et ne pas me laissé poser les questions voulu. je n ai pas eu acces a mon service pendant plus de 24 heures, ai eu le sentiment de me faire bullshiter, je ne me suis pas sentie importante comme cliente. me suis sentie comme ignorante pour un service que je paie depuis des années. est ce que je dois retourner l ancien modem? 2 versions sur 2 appels. ce n est pas normal d avoir a parler a plein de gens pour avoir peut etre une version officiel en faisant une moyenne! 

je souhaite un dédommagement, j ai pris une décision sur des informations mensongeres!Le représentant me poussait a prendre une plus haute vitesse, j ai tenue mon bout, il n a pas apprécié. on ne parlait pas de mes besoins en tant que consommatrice mais bien des siens avec ses forfaits. 
j'étais une cliente qui recommendait le service de bell internet. maintenant non. le service est changé: la vitesse n y est pas. j'ai eu a vivre un stress qui n'est pas supposé pour une connection internet en plein milieu d une session a l université. 

je me sens trahie et manipuler par votre service. ",1
345148,03-MAR-12,02-MAR-12,Hedi Sadek,,fr,65.93.160.149,kadbijlecou@sympatico.ca,15119634,000000123661118,5,5,Rien. l'employée Heidy était parfaite et charmante.,5
345149,03-MAR-12,02-MAR-12,Houssemeddine,,fr,70.30.154.9,gaston.savary@sympatico.ca,15117584,000000123656689,5,5,"un inconvénient, la ligne téléphonique a coupé,sinon tout s'est très bien passé.",5
345150,03-MAR-12,02-MAR-12,Daniel,,fr,70.29.159.101,boucher.mau@sympatico.ca,15115044,000000123663526,5,5," il connait très bien son travail,peu résoudre facilement une siruation.",5
345151,03-MAR-12,02-MAR-12,Alexandre,,fr,70.26.238.52,h.lafortune@sympatico.ca,15118052,000000123663324,1,1,"Au lieu de m'aider,le supposé technicien a tout mêlé l'ordinateur, Windows ne répondait plus à rien, ",1
345152,03-MAR-12,02-MAR-12,Aquiles,,en,70.29.120.110,tnyenhuis@sympatico.ca,15124998,000000123660795,5,5,nothing,5
345153,03-MAR-12,01-MAR-12,Satish,,en,65.95.50.26,jeffgordon@bell.net,15106038,000000123640972,5,5,Nothing,5
345154,03-MAR-12,15-NOV-11,Daniel,,en,74.198.9.223,momani@bell.net,13984198,000000121243695,1,1,,1
345155,03-MAR-12,02-MAR-12,Naim,,fr,174.94.120.88,claire.giadin@sympatico.ca,15115790,000000123673677,5,5,"C'était parfait. Le technicien était très professionnel, très patient.",5
345156,03-MAR-12,02-MAR-12,Suresh,,en,65.95.90.220,fgosse@bell.net,15117282,000000123674560,1,1,Could have attemted to hear and solve the problem rather than create confusion with a totally disagreeable conclusion and NO SOLUTION to the difficulty,1
345157,03-MAR-12,01-MAR-12,Tyler,,en,174.93.80.249,tomxjac@bell.net,15112568,000000123649643,3,1,I don't see why I have to wait up to 72 hours to get my email account back up and running.,3
345158,03-MAR-12,02-MAR-12,Houcem,,fr,174.92.236.10,almoza3434@sympatico.ca,15114152,000000123664197,1,3,"J'aimerais quand je communique avec Bell, parler avec au caucasien au lieu d'une personne qui ne parle pas ma langue et qui est impatient au bout du fil",3
345159,03-MAR-12,01-MAR-12,Jose,,en,174.93.42.238,ptitterton@sympatico.ca,15110166,000000123630605,4,4,"We were amazed that Bell is now being proactive about our Internet access, as it has been spotty for years and it has been a hassle to get service. A this has been a refreshing change.",5
345160,03-MAR-12,20-FEB-12,Wynbert,,en,174.114.54.134,daitken@sympatico.ca,14983474,000000123404923,4,1,,2
345161,02-MAR-12,01-MAR-12,Sajid,,en,74.15.110.39,belanger10@sympatico.ca,15101428,000000123643092,5,5,absolutely nothing,4
345162,02-MAR-12,29-FEB-12,Atkinson,,en,70.51.255.222,terry.foster@sympatico.ca,15098904,000000123614586,3,2,,3
345163,02-MAR-12,29-FEB-12,Chantal,,en,184.151.63.169,s.g.e@sympatico.ca,15097720,000000123616140,5,5,"Direct me to the correct department sooner....Once I got to Chantal (#XY715), I received the BEST and most thorough, personable yet professional, service in memory.  Problems that had seemed unresolvable for the past several months - and over many phone calls -  were competently handled by her to my complete satisfaction.  Thank you, Chantal.  And thank you to the management who had the foresight to hire her!  ",4
345654,04-MAR-12,03-MAR-12,Linda,,en,184.151.114.43,grhm@sympatico.ca,15129354,000000123679358,5,4,"Once I touched base with ""Linda"", all was well.  Very professional and personable.  Highly recommended.
However, I was never sure who to call now that I have the ""Turbo-Hub"" so first called support at Bell Mobility, waited 5+ minutes on hold and then guided to Bell Internet instead.  I wish the line of communication was a little clearer for us ""old folks"".  I also did not know whether to quite my 10 digit phone # as my home phone or the 10 digit mobility number assigned me by Bell Mobility.  This ""Chain"" of access to tech support would be most helpful if sent in written form so that I could file it.",5
345655,04-MAR-12,03-MAR-12,Nadia,,fr,65.92.84.86,normand.chatigny@sympatico.ca,15132708,000000123678017,5,5,,5
345656,04-MAR-12,03-MAR-12,Med Amine,,fr,65.92.84.86,normand.chatigny@sympatico.ca,15132710,000000123678415,5,5,,5
345657,04-MAR-12,03-MAR-12,David,,en,65.92.147.123,ron.cumin@sympatico.ca,15133792,000000123678051,4,4,"We have experienced nothing but trouble since you sent us the new white router/modem.We consistently get the message your internet connection has beern lost...we will keep trying to get it back, as well as, when we click on a message..LOADING appears in the bottom left hand corner % the wait time is very slow. We are becoming more & more dissatified with our Bell internet service and listening to our family & friends who use other internet providers & experiencing much better service.",3
345658,04-MAR-12,03-MAR-12,Rajni,,en,67.68.242.194,jessica.blair@sympatico.ca,15130124,000000123689816,5,5,"she fixed everything things that have not been working for at least two years thank you so very much.

",3
345659,04-MAR-12,25-FEB-12,Stephen,,en,184.145.118.10,mbbgb@sympatico.ca,15051576,000000123518427,3,3,explain better,3
345660,04-MAR-12,03-MAR-12,Kevin,,en,74.12.244.12,ray.cole2@sympatico.ca,15133434,000000123680132,2,,"Send the hub to the right address the first time then I wouldn't have had to spend an hour and a half on the phone, being transferred from department to department, until finally Edsel, in Montreal ordered me another hub.",2
345661,04-MAR-12,03-MAR-12,Aymen,,fr,76.67.159.111,micha1996@sympatico.ca,15132164,000000123680067,4,5,,5
345662,04-MAR-12,03-MAR-12,Fourat,,fr,216.218.29.152,LOUISAUBIN873@sympatico.ca,15125976,000000123684615,5,5,,3
345663,04-MAR-12,03-MAR-12,Adalberto,,en,76.70.74.118,maryranger@sympatico.ca,15131918,000000123677484,5,5,Everything was exceptional.,5
345664,04-MAR-12,03-MAR-12,Manoranjith,,en,69.159.72.80,tim.kelly.leveque@sympatico.ca,15135016,000000123685194,5,5,"Surprisingly, nothing at all!",5
345665,04-MAR-12,02-MAR-12,Tarek,,fr,70.53.250.190,daniel337@sympatico.ca,15116152,000000123662821,3,1,"Malheureusement ma demande n'a pas été réglé étant donné l'impossibilité de le faire par le site internet et meme avec
le représentant de bell

la demande était d'annuler 2 adresses emails que je ne me sert plus  ",3
345666,04-MAR-12,03-MAR-12,Roy,,en,74.15.247.131,gmpurdy@sympatico.ca,15129272,000000123693271,1,1,"Polite, respect, avoid sarcasm.  Be customer friendly ",1
345667,04-MAR-12,28-FEB-12,Rolando,,en,70.29.131.226,cbond_5@sympatico.ca,15075312,000000123586678,5,5,I had a bit of a hard time understanding him.,5
345668,04-MAR-12,03-MAR-12,Mehdi,,fr,74.15.114.72,marlene.laliberte@sympatico.ca,15131828,000000123686224,5,5,rien du plus,5
345669,04-MAR-12,03-MAR-12,Donna,,en,70.27.27.2,paulhowes@bell.net,15132972,000000123680382,4,4,,5
345670,04-MAR-12,03-MAR-12,Luis,,en,174.5.186.156,bob.davies1@sympatico.ca,15126976,000000123679483,2,1,Fixed my problem,2
345671,04-MAR-12,03-MAR-12,Romeo,,en,174.5.186.156,bob.davies1@sympatico.ca,15126978,000000123690190,1,1,Called me back as the technician said they would if we got disconnected. ,2
345672,04-MAR-12,03-MAR-12,Rebeca,,en,174.5.186.156,bob.davies1@sympatico.ca,15126980,000000123693088,2,1,Quite blaming my Mac for a Bell problem. ,2
345673,04-MAR-12,03-MAR-12,Khaoula,,fr,208.65.20.218,ndubreuil3@sympatico.ca,15132576,000000123681011,5,5,,4
345674,04-MAR-12,02-MAR-12,Armando,,en,174.95.208.69,doris.avery@sympatico.ca,15116706,000000123654445,4,4,The eason fr not giving Bell the highest score is because I will be waiting until everything is in place as I have been having major problems especially as it pertains to billing for any new service. ,4
345675,04-MAR-12,03-MAR-12,Thierry,,fr,184.147.254.77,antonio.lepori@sympatico.ca,15126536,000000123689948,2,2,L'appel etait de votre part j'ai simplement repondu. Il etait u appel inutile car c'etait pour me faire dire que mon abonnement a internet se terminait puis qu'il ne se terminait pas et enfin qu'il ne s'agissait que d'un appel de courtoisie.,3
345676,04-MAR-12,03-MAR-12,David,,en,67.71.62.19,garnermike@bell.net,15129032,000000123683538,4,4,none,4
345677,04-MAR-12,01-MAR-12,Sarra,,fr,65.94.3.102,llavallee001@sympatico.ca,15107582,000000123629290,4,4,"COMMENTS FOR IMPROVEMENT OF BELL SERVICE TO ITS CLIENTELE
TRANSACTION NO 123629290

YES, THIS AGENT WAS VERY POLITE, EFFICIENT AND DID HIS BEST TO SATISFY THE CLIENT

YOU MENTION ABOVE THAT I SPOKE WITH SARRA. Is it Sarra or John! A person should say his real first name and MENTION IMMEDIATELY CLEARLY HIS AGENT CODE WITHOUT US ASKING FOR IT. A lot of your agents (not this one) get on the defensive and the whole tone of the conversation change if we dare asking.

EACH TIME WE MAKE A TRANSACTION WITH BELL, A WRITTEN EMAIL OF FEW LINES SHOULD BE SEND IMMEDIATLY TO THE CLIENT DURING THE CONVERSATION TO CONFIRM WHAT WAS SAID ON BOTH SIDE IN ORDER TO APPROVE AND KEEP SOME RECEIPTS AND PROOF IN OUR FILES NOT ONLY IN YOURS ON YOUR SIDE OF THE FENCE.
Whenever you buy something in a store or make a deal, you get automatically a receipt and proof of what was done. BELL DOES NOT WANT TO PROCEED THIS WAY. IT IS NOT WHEN THE PHONE IS HANGED UP THAT IT'S TIME TO SEND A WRITTEN PEACE OF PAPER BECAUSE AFTER IT BECOMES OUR WORD AGAINST THE AGENT AND THE BIG COMPANY HE REPRESENTS... THE CONFIRMATION NUMBER WE RECEIVE IS NOTHING USEFUL IN REALITY. YOU HAVE THE FILE AND WE HAVE NOTHING. 
AS SAID PREVIOUSLY, FEW WORDS WRITTEN AND SEND BEFORE THE CLOSING OF THE CONVERSATION SHOULD BE MANDATORY FOR PROOF OR APPROVAL. THIS IS BASIC BUSINESS TRANSACTION... AND NO AGENT SHOULD SAY THAT THEY CANNOT OR ARE NOT ALLOWED TO DO SO...
WHEN I WRITE A COMMENT LIKE THIS I ALSO SHOULD HAVE THE CHANCE TO BE ABLE TO PRINT IT TO HAVE A COPY IN MY FILES... LIKE ALL THE CLIENTS I DEAL WITH IN PR HAVE IN THEIR FILES... I NEVER TOLD THEM THAT I COULD NOT FAX, EMAIL OR SENT THEM SOMETHING REGARDING THEIR BUSINESS.





",4
345678,04-MAR-12,03-MAR-12,Linda,,en,65.92.34.191,kari.mail@sympatico.ca,15130632,000000123682777,4,4,to be able to offer more options to decrease my monthly fees,4
345679,02-MAR-12,01-MAR-12,Ana,,en,70.24.206.149,peterfclawrence@sympatico.ca,15109924,000000123642592,5,4,,5
344083,04-MAR-12,02-MAR-12,Yasmin,,en,69.156.1.113,d.strong@sympatico.ca,15116080,000000123675138,1,1,i got it up and running my self sunday afternoon at 3/45pm long time to be able to read e-mails ,3
344084,04-MAR-12,03-MAR-12,Bernard Vijay,,en,50.101.136.219,larryboy@bell.net,15131018,000000123680547,5,5,,5
344085,04-MAR-12,03-MAR-12,Bob,,en,38.108.87.20,jbrecka@sympatico.ca,15129950,000000123693880,5,4,,4
344086,04-MAR-12,23-FEB-12,Mouna,,en,74.15.71.157,jf.arthur@sympatico.ca,15024442,000000123477433,4,4,,4
344087,04-MAR-12,03-MAR-12,Mohammed,,en,184.145.14.129,robert.leung@sympatico.ca,15133688,000000123687640,4,4,,4
344088,04-MAR-12,02-MAR-12,Houcem,,fr,70.52.75.132,jeang17@bell.net,15118912,000000123671550,5,4,"M.Houssem a été extrêmement patient vu mon manque évident de connaissance générale en informatique...Alexander Graham Bell en aurait été probablement très fier! Nous n'avons pas pu résoudre immédiatement car j'ai interrompu la session (à son grand regret d'ailleurs), j'étais trop fatigué pour recommencer la session, M. Houssem m'a quand même bien conseillé et je lui en suis reconnaissant.

              Jean G et S Poitras   ",5
344089,04-MAR-12,03-MAR-12,Bob,,en,184.147.10.161,mike.p@sympatico.ca,15132248,000000123690318,5,5,I was very pleased with the Customer Service provided.  I wouldn't have changed or altered a thing.  The Service Rep was very professional and knowledgeable.,5
344090,04-MAR-12,02-MAR-12,Bernard,,en,69.158.162.194,scott177@sympatico.ca,15123916,000000123675590,4,4,,4
344091,04-MAR-12,03-MAR-12,Mireille,,en,70.24.152.12,lindairwin@sympatico.ca,15131212,000000123693054,5,5,"Mireille was very helpful, friendly and competent & resolved my problem.  Unfortunately a few hours before I had reached another person who could do nothing.  after working with me for some time, she told me she would phone back in 1 hour.  That never happened, so I had to phone and start over with Mireille",5
344092,04-MAR-12,02-MAR-12,Sheila,,en,174.95.135.40,lesleyb026@sympatico.ca,15120298,000000123674738,4,1,Spoken to someone from Bell's loyalty dept,2
344093,04-MAR-12,27-FEB-12,Lucas,,en,70.27.60.32,margould@bell.net,15069294,000000123550076,4,4,Bell staff do a good job! Lucas did an excellent job at explaining that the new contact account would be reflected on the next bill.  It is BELL policy that I have conflict with.  ,4
344094,04-MAR-12,03-MAR-12,Ana,,en,76.69.16.213,rbeer@sympatico.ca,15133448,000000123687390,3,4,,3
344095,04-MAR-12,03-MAR-12,Salvador,,en,76.69.16.213,rbeer@sympatico.ca,15133450,000000123694741,3,3,,3
344096,04-MAR-12,03-MAR-12,Naim,,fr,65.93.52.209,loup2@sympatico.ca,15131376,000000123687998,5,2,amélioré la qualité du son on devais souvent faire répété,3
344097,04-MAR-12,29-FEB-12,Earl,,en,70.24.115.128,andrew_baczynski@sympatico.ca,15087486,000000123616177,4,5,,4
344098,04-MAR-12,03-MAR-12,Haythem,,fr,70.55.136.86,devise2@bell.net,15128158,000000123686667,2,2,"je veux  la fidre  et les problaime  il serai aranger  et peuxtetre   tous  pour le mieux  et a+
",3
344099,04-MAR-12,03-MAR-12,Oscar,,en,70.26.24.195,garyomeara@bell.net,15129042,000000123679797,4,4,,4
344100,04-MAR-12,03-MAR-12,Zahid Ahmed,,en,70.51.224.8,nisha.randy@sympatico.ca,15132670,000000123681096,4,4,,4
344101,04-MAR-12,03-MAR-12,Jeannette,,en,70.51.99.144,gord.jopake@sympatico.ca,15129300,000000123679767,5,5,,4
344102,04-MAR-12,18-JAN-12,Alex,,en,70.54.21.108,susie.l@sympatico.ca,14659068,000000122666670,4,4,everything was great,5
344103,04-MAR-12,03-MAR-12,Alexandre,,en,70.48.10.103,kshi_09@sympatico.ca,15130902,000000123678886,5,5,keep doing this,5
344104,04-MAR-12,01-MAR-12,Sabha,,en,174.95.180.95,kcad@sympatico.ca,15106842,000000123638181,5,4,Problem not resolved. Bell will be checking outside line and home,5
344105,04-MAR-12,03-MAR-12,Shabbir,,en,74.15.83.254,hmforbes@bell.net,15129586,000000123680898,5,5,,5
344106,04-MAR-12,03-MAR-12,John,,en,174.92.109.59,sknox08@sympatico.ca,15134364,000000123684760,5,5,,4
344107,04-MAR-12,02-MAR-12,Francis,,en,184.145.78.127,william.rolfe@sympatico.ca,15125497,000000123670583,1,1,talked to someone who was able to make decisions outside of regular company policy.,1
344108,04-MAR-12,03-MAR-12,Henda,,fr,70.50.152.106,tvsproduction@bell.net,15135176,000000123689970,4,4,,5
344109,04-MAR-12,02-MAR-12,Amine,,fr,67.70.76.59,reallouisefaucher@sympatico.ca,15123082,000000123669211,1,1,"Votre serveur a un virus et c' est nous qui payons.
Je vous paye chaque mois pour un abonnement.
Vous devrier nous envoyer un anti virus a ce maliciels.
Les magasin informatique ne peuvent pas repondre a tout le monde avant jeudi.
Je me demande si je vais changé de fournisseurs!!!!!!",2
344110,04-MAR-12,01-MAR-12,Mohamed,,en,70.27.155.104,bnirving@sympatico.ca,15101638,000000123628114,5,,,4
344111,04-MAR-12,03-MAR-12,Jessica,,en,173.87.3.219,hazloc@bell.net,15129484,000000123686092,5,5,,5
344112,04-MAR-12,04-MAR-12,Mindy,,en,76.65.39.24,daleola@sympatico.ca,15127880,000000123695107,5,4,reduce wait time,5
344113,04-MAR-12,03-MAR-12,Luis,,en,70.27.193.179,rouble@sympatico.ca,15133852,000000123692220,5,5,Bell Canada should have sent an email in advance indicating that there could be an interuption to internet services due to recent changes to my internet account,
344114,04-MAR-12,29-FEB-12,Mohamed,,fr,187.192.185.252,alain.guevremont@bell.net,15087248,000000123623668,5,5,,5
344115,04-MAR-12,02-MAR-12,Shakeel,,en,74.15.95.197,mary.dowling@sympatico.ca,15121120,000000123674860,5,5,,5
344116,04-MAR-12,03-MAR-12,Gopi,,en,70.26.107.64,qginnis@bell.net,15133262,000000123694755,5,5,,5
344117,04-MAR-12,01-MAR-12,Yazhini,,en,70.26.14.217,hughandmary@bell.net,15105436,000000123651307,5,5,,5
344118,04-MAR-12,29-FEB-12,Iris,,en,69.157.59.110,thehuizenga@sympatico.ca,15098974,000000123607709,4,4,,5
344119,04-MAR-12,03-MAR-12,Kathy,,en,50.101.58.63,sondolers@sympatico.ca,15134464,000000123692392,4,4,"generally speaking, i have had a lot of problems in last couple of years or so with regards to BILLING, so my confidence is not at 100 percent as of yet, that why I would PROBABLY recommend Bell. Have been with Bell for 25 years!!!",4
344120,04-MAR-12,02-MAR-12,Nes,,en,64.231.61.221,m.hopp@sympatico.ca,15120746,000000123667055,2,1,Get a better price for what service i'm getting,1
344121,04-MAR-12,03-MAR-12,Oscar,,en,65.95.210.189,mgruber@sympatico.ca,15132146,000000123691048,2,1,Not put me on hold for so long and not take a hour to tell me you can't help me.,1
344122,04-MAR-12,03-MAR-12,Greg,,en,65.95.207.104,srowlands@sympatico.ca,15134532,000000123681026,5,5,,5
344123,04-MAR-12,27-FEB-12,Uzair,,en,67.68.41.132,paulee@sympatico.ca,15070542,000000123558135,1,1,,1
344124,04-MAR-12,27-FEB-12,Carmen,,en,67.68.41.132,paulee@sympatico.ca,15070540,000000123566064,1,1,,1
344125,05-MAR-12,03-MAR-12,Linda,,en,76.70.114.209,ddoug005@sympatico.ca,15128066,000000123691303,5,1,My problem is with your service not your service rep. Your basically selling me a service you can't provide,1
344126,05-MAR-12,12-FEB-12,Asma,,en,65.95.245.126,kimnsteve@bell.net,14897384,000000123227850,1,1,problem connecting to the internet,2
344127,05-MAR-12,04-MAR-12,Haley,,en,74.14.200.225,tracybaxter@sympatico.ca,15143246,000000123701331,1,1,Given me back my unlimited internet service.,1
344636,04-MAR-12,03-MAR-12,Kevin,,en,69.156.50.217,luc220@sympatico.ca,15131408,000000123690015,4,4,"Bell REALLY needs to get it's system together in terms of being able to control it manualy when required. Also the system has a glich such that when an internet use overage occurs but then is intercepted with the appropriate corrective actions (in this case I called and increased my usage insurance)the system should stop accumulating the overage. This is the second time this has happened. Each time a gross (this time $80) over usage fee (the overage continued to accumulate even after the corrective action above) was set in the system to charge my account. This fee was not manually overridable. A creative solution was devised this time that appears still to be messing up but this time it's messing up for Bell. Frankly, it serves Bell right for not getting it's system together properly. The solution was pre-emptive credits to my account to handle the overage fee. They were set to $40 and $20 to leave room for up to $20 for me to pay my fair over usage charges, that are likely to occur, with which I have no problem whatsoever. However, a look at my current balance shows credits for $45.20 and $22.60. Your system is hurting people, both your customers and your business. Fix it. Kevin, my representative, was fantastic in handling my problem though. Hence the positives above in questions 1 & 2. Question 4 below gave me pause.",3
344637,04-MAR-12,03-MAR-12,Seifeddine,,fr,174.91.16.52,andree.berthelet076@sympatico.ca,15126418,000000123693726,2,1,"Pour l'appel de 20h36, je n'ai pas compris le nom de l'intervenant.  Je suis une personne âgée et je ne comprenais pas les termes technologiques qu'il employait. Il a fini par me dire d'appeler un technicien. Je passais mon temps à le faire répéter parce qu'il n'articulait pas suffisamment.",
344638,04-MAR-12,03-MAR-12,Rudys,,en,69.159.65.70,frankthompson@bell.net,15128898,000000123690725,5,4,,5
344639,04-MAR-12,03-MAR-12,Jessica,,en,69.156.90.173,fstrickland1@sympatico.ca,15128944,000000123694864,5,5,Not allowed the virus in ''''However I'm not sure that is possible.I try to be very careful.but The hwelp I received now and previously was excellent.THe support crew have a lot of patience with me and i am very grateful for that  Fey,5
344640,04-MAR-12,27-FEB-12,Caroline,,en,76.67.160.73,chopra52@sympatico.ca,15065316,000000123551542,4,5,,5
344641,04-MAR-12,03-MAR-12,Sofien,,fr,65.92.177.119,joevelo@sympatico.ca,15130330,000000123679373,3,5,Envoyer un technicien plus rapidement car il s'agissait de mon 3ième appel en une semaine,4
344642,04-MAR-12,03-MAR-12,Hugo,,en,70.26.96.26,saa.sympatico@sympatico.ca,15133984,000000123681494,5,5,,5
344643,05-MAR-12,03-MAR-12,Jose,,en,70.31.98.126,lakeview.farm@sympatico.ca,15130970,000000123684772,2,5,send     the proper informationdid not recive the letter with id ,4
344644,05-MAR-12,04-MAR-12,Ben Bourouba,,fr,70.30.158.246,etardif_3@sympatico.ca,15138188,000000123696536,5,5,Rien,4
344645,05-MAR-12,04-MAR-12,Luis,,en,76.69.54.61,twofro@sympatico.ca,15143298,000000123700392,5,5,I was on hold for some time and frustrated but it was Sunday plus I got my answer. ok.,4
344646,05-MAR-12,02-MAR-12,Lorie,,en,64.229.187.170,vedranzjalic@bell.net,15125228,000000123666916,4,4,,3
344647,05-MAR-12,24-FEB-12,Edwin,,en,204.101.237.139,m.tucker@sympatico.ca,15039802,000000123502136,4,3,,3
344648,05-MAR-12,23-FEB-12,Martina,,en,76.68.5.85,thepalmers1@sympatico.ca,15030644,000000123474075,4,2,"The linkinkage between you and Radial Point is poor. When you escalate a ticket to them it should come back to you to close it ***with the customer*** because there are too many ways for it to fall of the rails between your organizations.
 Each time I called back over a seven day period your technician started from scratch. The last escalation to R.P. aparently resulted in a suggestion to Bell what to do but no one contacted me to do it until I called again. And in fact it was a request for a repeat of what R.P. had done twice. The problem was momentarily fixed by Bell and radial point at least five times and, finally, having seen what was going on I fixed it. Very few of your customers could do that and the issue would have gone in circles indefinitely had I not intervened to fully run a deep scan instead of the quick scans (and in some cases stopped too soon)that your technicians were running to see if I had a virus.
  On a positive note, I am very impressed with how your staff was willing to go the extra mile instead of telling me that I needed to get my computer fixed. You have established superb testing and trouble shooting techniques. However you need to close the loop on the unresolved ticket process. Different ticket numbers between your organizations, and what appears to be no feedback between them, is leaving you both blind and causing you to do a great deal of repetitive and unnecessary work by leaving your technichians with only a partial picture of what should have been learned. Even the last technician I dealt with was again calling to tell me it was fixed, when he had simply gone around the same loop your staff and radial point had been around some five times.Between the time he disconected and was calling me to report a fix I took it on myself to start a deep scan and was able to tell him what I had found a few moments after he disconnected from my computer. He them reconnected and watched the scan run for several hours only to again disconnect before the scan finished and tell me all was well. However, I continued the scan to completion and found 18 more infections.
Thus the problem was truly resolved... but not by your staff.
 You have set up an excellent system, your people are excellent at following the procedures they have been given. You have given them superb tools. But you need to do a little work on your escallation process so it is not just a rocket into the vacuum of outer space.
 Having spent 35 years developing and directing such processes before I retired I can see where you have come a long way towards excellance, but you need to go another 5% or continue to waste labour and frustrate customers, to most of whom it is not as aparent how well you are actually doing.",5
344649,05-MAR-12,02-MAR-12,Hugo,,en,69.158.169.8,jlittle@bell.net,15119130,000000123667138,5,5,,5
344650,02-MAR-12,28-FEB-12,Ajay,,en,216.208.94.107,ron_taylor1@sympatico.ca,15084274,000000123594577,5,5,,5
344651,02-MAR-12,01-MAR-12,Vladimir,,en,184.145.90.30,a.wallis@sympatico.ca,15100308,000000123649548,5,5,,5
344652,02-MAR-12,01-MAR-12,Med Waheb,,fr,174.91.208.137,stongedere@bell.net,15111980,000000123632127,5,5,rien de plus,5
344653,02-MAR-12,01-MAR-12,Maurice,,fr,65.92.180.7,emad.ahmed@bell.net,15103936,000000123640464,5,5,rien,5
344654,02-MAR-12,01-MAR-12,Selene,,en,70.27.82.70,mickrich@sympatico.ca,15108746,000000123631845,5,5,,5
344655,02-MAR-12,28-FEB-12,Mustapha,,fr,65.92.241.119,siliaditoto@sympatico.ca,15084976,000000123592774,2,1,Savoir quel était le probleme enmoins de temps cet appel a duré plus de 2 heures,2
344656,02-MAR-12,01-MAR-12,Mary,,en,184.144.21.229,smundo@bell.net,15111692,000000123646047,4,4,,4
345164,02-MAR-12,01-MAR-12,Minh-Trang,,en,204.101.237.139,rose.borths@sympatico.ca,15110926,000000123651289,3,4,Difficult to get through to who I wanted to. If you have 'one billing' solution you need to have a billing resolution for this as well rather than go through retention. As well I shouldn't have had to call. The bill was 60 dollars more than what it should have been. This shouldn't have even happenedm. Why was my bill wrong. Bell has a terroible reputation with incorrect billing.,2
345165,02-MAR-12,02-MAR-12,,,en,184.148.253.47,,,,5,4,,5
345166,03-MAR-12,02-MAR-12,Ivan,,en,207.219.69.159,RandyRath@sympatico.ca,15113684,000000123662403,1,1,Was left waiting for 25 minutes spread throughout conversation no resolution to my Problem still no Internet connection,1
345167,03-MAR-12,01-MAR-12,Alaaeddine,,fr,184.145.152.8,melancon-thibault@sympatico.ca,15108568,000000123649722,4,4,,3
345168,04-MAR-12,02-MAR-12,Monica,,en,184.144.41.216,william.menchenton@sympatico.ca,15125494,000000123666828,5,5,shipped modom/router free of charge thus showing your apprecation for my loyalty,5
345169,05-MAR-12,03-MAR-12,Abderrahmen,,fr,142.85.5.20,francoise500@sympatico.ca,15128886,000000123685780,2,1,,
345170,05-MAR-12,04-MAR-12,Vijay,,en,216.16.247.154,bill.libiec@sympatico.ca,15136650,000000123704552,4,4,,4
345171,05-MAR-12,04-MAR-12,Ammar,,fr,69.159.178.38,clegel@bell.net,15137310,000000123700011,5,1,Mon fils était avec moi et c'est lui qui a décidé de continuer seul.,5
345172,05-MAR-12,02-MAR-12,David,,en,24.246.13.130,garson.df@sympatico.ca,15117570,000000123657051,5,5,,4
345173,05-MAR-12,03-MAR-12,Marc-Andre,,en,64.231.225.125,chgems@sympatico.ca,15127520,000000123689353,3,4,"Your technician that you sent to my house was very professional and no complaint about him. Your telephone service on the other hand leaves much to desire. We called Saturday evening and where told that you send a service person to our house on Sunday, just to find out after waiting all day that you had nothing noted for us. Apparently it is more important to send us a survey than to send us someone that can fix the problem. Professionalism on the phone is appreciated, but follow through on your promises is equally as important. Not impressed by your costumer care reps on the phone, but please say thank you to the technician you sent to my house. ",3
345174,05-MAR-12,04-MAR-12,Hamdi,,fr,76.67.148.66,normand_descheneaux@sympatico.ca,15141384,000000123698372,4,4,S/O,5
345175,05-MAR-12,03-MAR-12,Budala,,en,67.68.11.184,tapmifflin@sympatico.ca,15134820,000000123688856,5,5,This time the support was very kind and helpful.,4
345176,05-MAR-12,02-MAR-12,Tshering,,en,174.91.33.45,zebb@sympatico.ca,15125796,000000123655850,1,1,"The problem of intermittend outages of our internet continues. I was supposed to get a call back to say what the problem was and how they fixed it, have had no callback and the problem persist. The ref # was: 123655850.",2
345177,05-MAR-12,04-MAR-12,Naim,,fr,76.65.80.221,sdumaine2@sympatico.ca,15142524,000000123705826,5,5,rien,5
345178,05-MAR-12,02-MAR-12,Mitchell,,en,216.208.32.252,cpskelly@bell.net,15115990,000000123672779,4,3,Investigate our previous issue,3
345179,05-MAR-12,04-MAR-12,Rashika,,en,174.89.45.139,leonwolanski@sympatico.ca,15140214,000000123706818,5,5,,5
345180,05-MAR-12,03-MAR-12,Jean-Gardy,,fr,70.51.15.77,patricia.novak@sympatico.ca,15132930,000000123685917,2,1,donner de bonnes informations et diriger le client au bon endroit,
345181,05-MAR-12,04-MAR-12,Lotfi,,fr,69.156.161.140,denisegermain@sympatico.ca,15137708,000000123704811,5,5,non,4
345182,05-MAR-12,24-FEB-12,Nemri,,fr,69.159.180.52,martynesavard@bell.net,15040238,000000123494757,5,4,le fait c'est l'aumentation soudaine suspecte $$$.si je compare au plus fort de mon utilisation en 2010/2011????.,4
345183,05-MAR-12,04-MAR-12,Nayeem,,en,70.31.1.225,npurdie@sympatico.ca,15141396,000000123707318,4,4,"Nothing all was explained very well for me,thank you",5
345184,05-MAR-12,04-MAR-12,Charles,,en,70.49.105.174,kendjen@sympatico.ca,15139904,000000123696840,4,4,Make sure the front line callers know what the policy is for modem leasing- I was quoted a one time rental fee of $40 rather than the $60 I pay a year. Apparently this offer will never exist again?,3
345185,05-MAR-12,04-MAR-12,Adalberto,,en,70.27.125.56,j.sadler@sympatico.ca,15139128,000000123707327,5,5,Higher more people like Adalberto.,4
345186,05-MAR-12,17-FEB-12,Michael,,en,184.145.87.75,ctark@bell.net,14953590,000000123347404,4,3,"Be more competitive with your internet packages.
for example, tech savvy just started offering the same service as Fibe 25 in my area.  The only difference is I could get Unlimited internet with tech savvy (for $77.99).  And for quite a bit less I could get 300GB bandwidth (same speed as I have now) plus free downloads (bandwidth wise) between 2AM and 8AM for $52.99.
I find myself always worrying about going over my bandwidth throughout the month, and this can sometimes restrict what I want to do, especially close to the end of the month.

If you could offer more variety in your packages, that would be amazing. Even if your prices are slightly higher than the competitors people would still get the higher bandwidth packages (at least I would) so they don't have to always be checking how much bandwidth they have left.

It's disappointing that bell is usually one of the first to offer next generation technologies (like fibe 25) but then they fall behind as others start offering the same thing, for less, or with better features.

Hopefully this will help, and we will see higher bandwidth packages in the future.  It doesn't hurt to offer them, but it does hurt if people switch just for a few hundred gigs.",4
345187,05-MAR-12,04-MAR-12,Christopher,,en,174.91.1.75,fredandmoira@sympatico.ca,15138396,000000123700983,5,5,I am completely satisfied with the mannerly way my complaint was handled.,5
345188,05-MAR-12,29-FEB-12,Mohammed,,en,65.95.51.72,gsprigs@bell.net,15091394,000000123615397,5,5,Mohammed was very patient and understanding in my predicament with my internet.,4
345189,05-MAR-12,04-MAR-12,Franssesca,,en,64.231.90.6,georgephillips8@sympatico.ca,15138528,000000123705557,5,5,"Recognize that ""printer offline"" problem was a Bell problem and not HP.",5
345190,05-MAR-12,02-MAR-12,Andre,,en,174.94.27.194,marilouise@sympatico.ca,15121024,000000123665159,5,5,,5
345191,05-MAR-12,04-MAR-12,Isabelle,,en,70.24.166.196,saiedmohammed@sympatico.ca,15142372,000000123705715,5,4,Ok for now,5
345192,02-MAR-12,01-MAR-12,Imen,,fr,69.157.174.219,lisetter01@sympatico.ca,15107538,000000123630751,3,4,"J'ai apprécié de recevoir un courriel le 28/02/12 pour m'aviser du dépassement possible de mon forfait mensuel et que je pouvais augmenter ma limite de 2go à 40 go pour 5$ par mois .Par contre, je n'apprécie pas le fait lorsque je téléphone que l'on me dise que l'on ne puisse le faire avec le forfait que j'ai actuellement. Je prends cela pour de la fausse représentation afin d'appâter le client.J'ai accepté de faire le changement car nous déménagerons bientôt,mais il n'est pas certain que je vous recommanderez. De plus, j'ai encore reçu le même avis par courriel ce jour ",2
345680,02-MAR-12,24-FEB-12,Lorie,,en,76.66.84.54,wsukkleer@bell.net,15045332,000000123510261,3,2,"Though Lori was not in a place of leadership, I vehemently rejected the new charge for GB Insurance. This is just another way of raising the company's income and lowering mine. I will change to another company when the time is right.",1
345681,02-MAR-12,01-MAR-12,Sabha,,en,76.67.72.50,brentwood@sympatico.ca,15101802,000000123648679,4,5,All was good.,5
345682,02-MAR-12,01-MAR-12,Aymen,,fr,69.156.75.192,yfougere@sympatico.ca,15113262,000000123641352,3,1,,3
345683,02-MAR-12,01-MAR-12,Wayne,,fr,70.50.46.183,robertricher@sympatico.ca,15110804,000000123646480,1,1,"Comprendre le problème et ne pas me mentir.  On me dit que le problème est avec mon ordinateur et qu'il faut le reformatter alors que le problème est du à votre gestionnaire de sécurité. Une fois que nous l'avons désintallé, tout est rentré dans l'ordre. J'ai eu un bon service d'Iman, mais pas de Anup.  Le technicien précédent, Wayne, a été très gentil.  Fourat, plus tôt dans la semaine croyait avoir résolu le problème, mais n'avait pas non plus cerné le problème. Non, je ne suis pas satisfaite en général!",2
345684,02-MAR-12,29-FEB-12,Lakshmi,,en,64.229.217.125,awad.awad@sympatico.ca,15087748,000000123606140,4,4,,5
345685,02-MAR-12,01-MAR-12,Asma,,fr,67.68.174.144,josgosselin@sympatico.ca,15106514,000000123637966,5,5,Non,5
345686,02-MAR-12,01-MAR-12,David,,en,74.15.109.236,rlyddiatt008@sympatico.ca,15110718,000000123630394,5,5,I was on hold for over an half an hour to find out that your service was down all over.Why can't you have a message to inform you costumers about this so we don't have to wait so long,4
345687,02-MAR-12,01-MAR-12,Bedre,,en,70.31.79.181,elisabeth.winklareth@sympatico.ca,15103913,000000123632182,5,5,,4
345688,02-MAR-12,28-FEB-12,Helmi,,en,64.229.103.103,kstreip@sympatico.ca,15080322,000000123586676,1,1,"First I talked to a robot, then I talked to someone in India who put me on hold for a long time, then I was transferred to someone started speaking French to me who switched to English, then I was disconnected and had to start all over again.",1
345689,02-MAR-12,01-MAR-12,Ameer,,en,65.95.110.210,karenm0975@sympatico.ca,15106770,000000123643194,5,5,,5
345690,02-MAR-12,01-MAR-12,Dilli,,en,65.95.179.239,eroest@sympatico.ca,15104026,000000123651511,2,4,i like to talk to some one in Canada,4
345691,02-MAR-12,01-MAR-12,Sara,,en,70.52.144.216,keapa@bell.net,15106858,000000123642488,3,4,"There was alot of confusion related to the account and needing to provide information that I did not have on hand, or knew about. I didn't know that I had been assigned a phantom phone number for internet. The confusion was very frustrating and both the rep and I became a little defensive. In the end it was worked out, however, a mistake was discovered in setting up the move of services. A call from a rep (in Quebec) alerted me to it and straightened it out.",4
345692,02-MAR-12,01-MAR-12,Leslie,,en,70.31.188.136,forstercarter@sympatico.ca,15104320,000000123639581,4,4,,4
345693,03-MAR-12,01-MAR-12,Dashrathan,,en,174.91.96.116,rick.proudfoot@sympatico.ca,15110646,000000123640968,2,2,Same situation as first survey..,4
345694,05-MAR-12,04-MAR-12,Djamila,,en,209.216.133.136,vbpaul@sympatico.ca,15143342,000000123701410,4,5,,5
345695,05-MAR-12,04-MAR-12,Haythem,,fr,70.24.234.232,myralbakhos@sympatico.ca,15141238,000000123705597,4,4,,4
345696,05-MAR-12,04-MAR-12,Ghaleb,,en,70.53.212.67,martyperrier@bell.net,15140752,000000123702736,5,5,,5
345697,05-MAR-12,03-MAR-12,Alfredo,,en,76.69.43.161,brucejoslin@sympatico.ca,15127108,000000123691448,4,5,,5
345698,06-MAR-12,03-MAR-12,Pratheep Prabhu,,en,70.29.128.168,mabruce@sympatico.ca,15131548,000000123689067,4,5,,4
345699,06-MAR-12,05-MAR-12,Aquiles,,fr,76.65.48.206,lise.latour-aubuchon@sympatico.ca,15149098,000000123713577,5,5,"Tous les autres appels fait en francais ont abouti en Tunisie, et malgré que les agents ont essayé, je pense qu'ils manquent d'expérience, et l'accent n'aide pas à les comprendre.  En Anglais, Aquiles à San Salvadore a tout réglé en 10 minutes, bravo à ce Monsieur, et je l'ai félicité.",3
345700,06-MAR-12,05-MAR-12,Moses,,en,65.93.97.55,bronizewski@sympatico.ca,15144886,000000123709952,5,5,nothing every thing was perfect keep up the good work the people are very helpful  & know what to do when thereis a problem thank you very much,5
345701,06-MAR-12,05-MAR-12,Jan,,en,70.51.206.4,tj_mulligan@sympatico.ca,15152688,000000123715816,5,5,,5
345702,06-MAR-12,05-MAR-12,Houssem,,fr,76.65.65.196,archivesofm@sympatico.ca,15144384,000000123714245,5,5,"rien de plus !
Beaucoup de patience je vous remercie!",5
345703,06-MAR-12,05-MAR-12,Zied,,en,174.92.194.60,daniel.hallee@sympatico.ca,15145696,000000123724918,1,1,Listen to what I was reporting take action not waiting for me to convince your tech that we still have an issue with poor performance and not keep me on the phone for more than an hour,2
345704,06-MAR-12,05-MAR-12,Danny,,en,70.31.36.6,lvalianes@sympatico.ca,15149332,000000123721450,3,,I was told I would receive a call back and did not.,2
345705,06-MAR-12,05-MAR-12,Jose,,en,68.69.17.72,eburrows@sympatico.ca,15146306,000000123714429,5,5,,3
345706,06-MAR-12,05-MAR-12,Marwa,,fr,76.64.90.101,omillot@bell.net,15150568,000000123720831,5,5,"rien, tout a été fait rapidement de manière professionnelle!",4
345707,06-MAR-12,05-MAR-12,Arianne,,en,50.101.165.227,wiseman1@sympatico.ca,15153104,000000123717289,1,1,"After speaking with a Supervisor later in the day I am convinced that Bell does not care for my business whatsoever. The experience I had was I don't know, terribly sorry but don't care and have a nice day. Without DSL service where I am moving to it really hampers our intended use of the internet. Going to a turbo hub is not the solution because of the low amounts of data download per month and the cost. Obviously Bell is not interested in investing in their infrastructure and would rather push data through the air instead of through a fibre cable at a huge cost to the consumer. This is a low for Bell Canada. I am a bundled customer with lan line, express vu, internet and cell and I am looking for a new provider.  Thx for your concern have a nice day.",1
345708,06-MAR-12,27-FEB-12,Guy,,en,174.91.246.35,pjalfonso@sympatico.ca,15070672,000000123552320,5,5,Mohamad was excellent 6052088,5
345709,06-MAR-12,05-MAR-12,Naveed,,en,70.48.56.196,william.langton@sympatico.ca,15153090,000000123720927,5,5,nothing ,5
345710,06-MAR-12,04-MAR-12,Arun,,en,174.118.224.41,travellers@bell.net,15143248,000000123695914,5,5,nothing,5
345711,06-MAR-12,05-MAR-12,Mario,,en,70.55.1.102,klaus.doreen@sympatico.ca,15148674,000000123713283,2,2,hire people that can speak proper english so we can understand there advice.,3
345712,06-MAR-12,05-MAR-12,Ever,,en,70.49.253.153,munroclan@sympatico.ca,15150310,000000123715376,2,1,,
345713,06-MAR-12,05-MAR-12,Tabatha,,en,64.231.213.22,iholloway@sympatico.ca,15147528,000000123721485,5,5,all  was good,4
345714,03-MAR-12,02-MAR-12,Nourmene,,fr,70.48.189.149,phil.reid@sympatico.ca,15122644,000000123662275,5,5,Tout était parfait,5
345715,03-MAR-12,02-MAR-12,Soumaya,,fr,74.14.216.248,bourque008@sympatico.ca,15115056,000000123655434,5,5,,5
344128,02-MAR-12,01-MAR-12,Miguel,,en,209.221.90.250,gary.camick@sympatico.ca,15104564,000000123651589,5,5,Nothing,3
344129,02-MAR-12,01-MAR-12,Vijay,,en,69.158.77.71,thehoot@sympatico.ca,15112378,000000123634001,5,5,"Fully satisfied, courteous, prompt assistance which completely solved the problem. Thank you",5
344130,02-MAR-12,01-MAR-12,Luis,,en,65.95.83.88,kjhill@sympatico.ca,15106990,000000123631704,5,5,,5
344131,02-MAR-12,01-MAR-12,Wynbert,,en,184.147.123.30,nicole.dewsbury@sympatico.ca,15109358,000000123647201,3,4,less departments to talk to.,3
344132,02-MAR-12,01-MAR-12,Mary,,en,69.156.126.206,lloyd.w@sympatico.ca,15107588,000000123633084,5,5,Answer phone quicker.,3
344133,02-MAR-12,01-MAR-12,Aymen,,fr,76.69.178.185,clo-clo@bell.net,15102586,000000123637549,4,4,,5
344134,02-MAR-12,01-MAR-12,Zulfiquar,,en,76.101.170.94,carleb@bell.net,15102068,000000123651513,4,5,had a IT who didn't have a foreign accent,3
344135,02-MAR-12,01-MAR-12,Tine,,en,70.48.254.187,mcrichton@sympatico.ca,15108500,000000123632230,5,4,Tina did very well,4
344136,02-MAR-12,29-FEB-12,Alyssa,,en,64.231.132.100,zkifla@sympatico.ca,15099912,000000123620537,4,5,price,5
344137,02-MAR-12,01-MAR-12,Aymen,,fr,50.100.134.229,ludger@bell.net,15107792,000000123643407,5,5,rien tout est parfait,5
344138,02-MAR-12,01-MAR-12,Mohamed,,fr,174.92.171.204,deserresc@bell.net,15103296,000000123635630,5,5,"vous avez très bien répondu à mon besoin
Le monsieur fût extrêmement gentil.
Un réel 'merci' ",5
344139,02-MAR-12,01-MAR-12,Ramzi,,fr,184.145.190.173,boilygo1@bell.net,15101682,000000123649902,5,5,bien,5
344140,02-MAR-12,25-FEB-12,Nouha,,fr,74.12.226.173,chantalbisson@sympatico.ca,15047292,000000123521805,2,2,,3
344141,02-MAR-12,25-FEB-12,Nouha,,fr,74.12.226.173,chantalbisson@sympatico.ca,15047294,000000123521837,3,2,,3
344142,02-MAR-12,29-FEB-12,Prince,,en,65.94.121.173,miklos.horvath@sympatico.ca,15095412,000000123625605,4,4,,4
344143,02-MAR-12,29-FEB-12,Sergio,,en,184.148.76.47,rob_stavroff@bell.net,15097358,000000123616700,5,5,,5
344144,02-MAR-12,01-MAR-12,Monica,,en,184.145.69.125,paul.parker@sympatico.ca,15109794,000000123645021,5,5,Nothing. I was very satisfied with the service,5
344145,02-MAR-12,29-FEB-12,Dilli,,en,184.147.135.16,colin.smith2@sympatico.ca,15089122,000000123622259,5,5,,5
344146,02-MAR-12,01-MAR-12,Suresh,,en,204.101.237.139,nroselli@bell.net,15109466,000000123650476,5,4,It took longer than I had hoped.,4
344147,02-MAR-12,01-MAR-12,Ines,,fr,64.229.135.112,andrepelletier7@sympatico.ca,15100784,000000123631052,4,4,,5
344148,02-MAR-12,01-MAR-12,Saranya,,en,70.50.188.221,mhamilton@bell.net,15108640,000000123638458,1,3,Use call centre in Canada with easily understandable technicians who are educated in using Mac 10.5 systems.,1
344149,05-MAR-12,04-MAR-12,Marc-Andre,,en,198.103.104.11,gillis.nitschke@sympatico.ca,15138606,000000123701887,3,3,"This was my second call to Bell on this issue. My complaint was that I was getting intermittent connections to the internet. 

During my first call I was referred to a technician who told me that my Apple Time Capsule was not supported by Bell. He said my problem would be resolved by connecting my modem directly to my computer. When I complained that 1)I did not believe my modem was working and 2)this would disable my wireless network he said that my modem (a Speedstream 4200) would provide Wi-Fi. When I complained that this modem did not have Wi-Fi he said his records indicated that I did have a modem with Wi-Fi and that I should ""look around"" for it. I assured him that the Speedstream 4200 was the only modem that Bell gave me back in August 2008 to replace a previous modem that failed. He insisted that I stop using the Time Capsule if I expected any service from him. I suggested that Bell's competition allows the Apple Time Capsule to be used as I know people who use both Rogers and the Apple Time capsule for their wireless networks. His response was to suggest I switch to Rogers. At that point I hung up and made this second call. 

Marc-Andre was much more sympathetic. He was able to test my modem remotely and conclude that it was failing. He said he will be sending me a new modem. 

As the internet has grown to be an important part of our daily lives I am disappointed that I will be without it for at least a week. I can't imagine that Bell would allow basic telephone service to be disconnected for a week. 

I am disappointed by Bell's responses to my connection problems. Bell is too quick to blame my computer equipment. Bell should assume its customers are maintaining their own equipment. When I experience a problem with a CPU, a Wi-Fi network, or a peripheral, I know who to call for service and I do. When my modem is failing I call Bell. Back in 2008 and again on March 4, 2012 I was told that my Apple components were the cause of my connection problems when both times it was proven to be the failure of Bell's equipment. In 2008 the technician gave up trying to help me and suggested I call 611 which I did. The repairman tested my modem and said it had failed and got me a new one from his truck. In 2012 the technician gave up trying to help me and suggested I switch to Rogers. 

Bell does not make it easy to be their customer.",1
344150,06-MAR-12,05-MAR-12,Sushil,,en,70.27.39.248,curllyt@bell.net,15145604,000000123714695,4,3,"I was satisfied that what the tech did, was all he could do the rest had to be done by yahoo and I cant seem to get a phone number for yahoo.",5
344151,06-MAR-12,05-MAR-12,Milo,,en,70.27.67.6,zulal@bell.net,15153268,000000123710379,4,4,"I just wanted to let you know that I have sent a moving request online on Feb 20th and got a date from your home page as Monday Feb 25 for a technician coming and installing my internet  at the new place. Nobody showed up and I called to follow up, I was told that there's no such request. They placed another one and this one was cancelled by someone, and Bell failed to provide my internet services for 2 weeks! Finally after a hundred phone calls on Monday March 5th the technician came over and installed my internet services. Particularly the technician did a great job. But Bell, unfortunately doesn't function and I have never received the service as I wanted or it's supposed to be. I always had to call 100 times, so many arguments, nobody knows the answer, all they say is ""I apologize"" and it really doesn't solve the problem or makes me feel better. ",1
344152,06-MAR-12,01-MAR-12,Anusha,,en,174.88.206.10,p__elliott@sympatico.ca,15109632,000000123635380,2,2,Answer my question as to why my download speed had dropped by 65% in spite of the fact there were no changes to my system and I had no viruses.,3
344153,06-MAR-12,04-MAR-12,Claudia,,en,184.145.33.175,green.cam@sympatico.ca,15138716,000000123698195,5,5,your customer rep was very helpfull,5
344154,06-MAR-12,05-MAR-12,Guy,,fr,174.91.234.105,lucie.bour@sympatico.ca,15149268,000000123714993,2,1,Guy a transféré mon appel à un autre technicien qui devait me rappeler dans les 15 min. suivantes.  Il ne m'a jamais rappelé et c'est alors que j'ai retéléphoné et parlé avec un troisième technicien. ,3
344155,05-MAR-12,03-MAR-12,Oussema,,fr,76.67.160.27,autometrosud@sympatico.ca,15126646,000000123692488,5,5,non,5
344657,02-MAR-12,01-MAR-12,Catherine,,en,70.49.231.39,jdhancock@sympatico.ca,15105950,000000123649094,4,4,,3
344658,02-MAR-12,01-MAR-12,Anne,,en,76.70.112.153,yhlee@sympatico.ca,15113268,000000123634890,5,4,,5
344659,02-MAR-12,01-MAR-12,Emmanuelle,,en,76.67.8.173,liza_f@sympatico.ca,15107544,000000123638500,4,4,,3
344660,02-MAR-12,01-MAR-12,Hassan,,en,70.54.80.223,aziz1@sympatico.ca,15101160,000000123645889,5,4,,5
344661,02-MAR-12,01-MAR-12,Ritwik,,en,74.15.80.7,annereid@bell.net,15100890,000000123650627,5,5,nothing,5
344662,02-MAR-12,01-MAR-12,Walid,,fr,184.144.227.175,gpoirier@bell.net,15104930,000000123635270,5,4,,4
344663,02-MAR-12,27-FEB-12,Suresh kumar,,en,70.53.25.178,ambrown@bell.net,15064108,000000123558592,5,5,Nothing.,5
344664,02-MAR-12,01-MAR-12,Nayeem,,en,76.67.90.102,helene.gingras@sympatico.ca,15105230,000000123648113,3,2,,
344665,02-MAR-12,28-FEB-12,Mohamed,,fr,70.82.69.164,claudettedelburgo@sympatico.ca,15075682,000000123596819,4,4,Que ca se passe au Canada et pas en Tunisie,5
344666,02-MAR-12,29-FEB-12,Marouen,,fr,70.30.174.89,ioan.radu@sympatico.ca,15091918,000000123623825,5,5,"Rien, tout était rapide et professionnel",5
344667,03-MAR-12,01-MAR-12,Rajeswari,,en,174.91.96.116,rick.proudfoot@sympatico.ca,15110650,000000123643112,4,3,"Much better help but not successful; however the problem was not with the internet and subsequently was solved by me.",4
344668,03-MAR-12,01-MAR-12,Danny,,fr,70.26.48.42,rodica.rogojan@sympatico.ca,15110838,000000123640085,5,5,Tout a ete tres bien,5
344669,03-MAR-12,17-AUG-09,MarcAndre,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,6621689,000000101380007,5,5,,5
344670,03-MAR-12,02-MAR-12,Edwin,,en,65.95.245.129,juanita.burkitt@sympatico.ca,15119508,000000123673942,4,3,turns out it is a microsoft problem,5
344671,03-MAR-12,02-MAR-12,Dawood,,en,184.145.183.127,josee.jenkins@bell.net,15119382,000000123663788,5,5,,5
344672,03-MAR-12,02-MAR-12,Mohd,,en,67.70.105.189,mcfalls@bell.net,15121278,000000123671686,5,5,,5
344673,03-MAR-12,02-MAR-12,Nouha,,fr,184.144.147.20,guyboucher@sympatico.ca,15118032,000000123653370,4,4,Réduire les frais d'utilisation,4
344674,03-MAR-12,02-MAR-12,Syed,,en,174.93.52.3,bousteadl@bell.net,15115060,000000123675251,5,5,,5
344675,03-MAR-12,02-MAR-12,Jerome,,en,74.15.29.70,gmboesten@bell.net,15117874,000000123661937,3,4,speak better English,2
344676,03-MAR-12,22-JAN-12,Tracy,,en,174.95.140.210,leo1jm2@bell.net,14701596,000000122742804,1,1,Not treat me like an idiot who didn't know what I was talking about especially since I have documented proof,1
344677,03-MAR-12,02-MAR-12,Alvaro,,en,70.52.101.243,noelhodge@sympatico.ca,15122132,000000123674758,5,5,,4
344678,03-MAR-12,02-MAR-12,Jose,,en,76.67.97.129,mebar@sympatico.ca,15121330,000000123657027,5,5,,5
344679,03-MAR-12,02-MAR-12,Rudys,,en,174.88.55.246,w.walker@sympatico.ca,15125358,000000123665876,4,4,Everything was just fine,4
344680,03-MAR-12,02-MAR-12,Nadim,,fr,99.36.249.32,mforgues01@sympatico.ca,15121428,000000123655719,4,3,"Grouper mes émails de hotmail à sympatico à la même place de réception
Je suis en Floride no de tél non valable et ne pouvait pas vous rejoindre par internet problème d'envoie de émail.Nadim Milou Tunésien trés coopératif",4
344681,03-MAR-12,09-FEB-12,Sandra,,en,74.12.233.162,mjsanch@sympatico.ca,14888484,000000123162287,1,1,"You can get more polite people. If I could of come through the phone line I would of strangled the ignorant bitch. I am so tired of this third rate internet service. There's times it is out for days and just when I need it the most. You must slow it down at times, because there are times I think dial up is faster. And what pisses me off the most is I am paying over $50.00 a month for this piece of shit service. But you have me by the balls, I live in a rural setting and this is all I can get. If true internet gets to come my way, I will be getting rid of this crap, and I will be cancelling my Bell TV and my Bell phone and going to a Telus cell phone. But what I have done is buy some Bell stock, I figure if you guys can be this inefficient and make money I want in.You're just another company that has a license to steal!!!. You are in the company with the banks, oil companies and insurance companies and veternarians, but I can not buy there stock. Does any one actually read this ?",1
344682,03-MAR-12,02-MAR-12,Alex,,en,198.96.223.129,stephanie.griffiths039@sympatico.ca,15124476,000000123673197,3,5,The person I spoke to did not apologize for my service appointment being changed without my knowledge or agreement. ,3
344683,03-MAR-12,02-MAR-12,Meher,,fr,70.26.228.101,carmen.lamoureux@sympatico.ca,15115342,000000123656816,5,5,,5
344684,03-MAR-12,02-MAR-12,Afef,,fr,70.55.85.109,noris@sympatico.ca,15122146,000000123658955,5,5,"
r i e n",5
344685,03-MAR-12,02-MAR-12,Eleanor,,en,70.24.16.238,r.hewie@sympatico.ca,15122904,000000123661165,4,4,,4
344686,03-MAR-12,02-MAR-12,Ahmed,,fr,69.157.134.249,lise.euclide@sympatico.ca,15120438,000000123669562,5,5,rien,5
344687,03-MAR-12,01-MAR-12,Wajdi,,fr,67.70.51.254,msbinc@bell.net,15109114,000000123639225,5,5,tout était très bien,5
344688,03-MAR-12,02-MAR-12,April,,en,207.61.115.69,turtle@sympatico.ca,15125142,000000123663043,4,4,,3
344689,03-MAR-12,02-MAR-12,Moises,,en,70.31.51.93,lawrasonca@sympatico.ca,15120206,000000123668102,4,4,i am a non techie and if he had explained as he went a bit more it would have helped but over all he was very good,4
344690,03-MAR-12,01-MAR-12,Andy,,en,174.92.56.253,eva.adam@sympatico.ca,15104062,000000123650487,5,5,,5
344691,03-MAR-12,01-MAR-12,Sonia,,fr,70.29.140.207,estelle.routhier@sympatico.ca,15104036,000000123641216,4,5,,5
344692,02-MAR-12,01-MAR-12,Moncef,,fr,69.159.176.135,stephan.aksynczak@sympatico.ca,15111892,000000123638667,3,3,"Autant pour mon appel pour les coûts de téléphone et internet, on m'a dit que je recevrais un confirmation par 'Email', je n'ai toujours rien reçu .",3
344693,02-MAR-12,01-MAR-12,Sabha,,en,70.29.44.115,lance.williams@sympatico.ca,15107200,000000123648464,1,1,"Have the tech versed in all email software resolution, as it stands my issue is still not resolved",1
344694,03-MAR-12,01-MAR-12,Fourat,,fr,50.100.149.142,marielle.gallant@sympatico.ca,15108226,000000123651215,5,5,,5
344695,03-MAR-12,25-FEB-12,Mohamed Tammem,,fr,65.92.183.81,gordon.sylvain@sympatico.ca,15049134,000000123529306,3,3,,4
344696,03-MAR-12,02-MAR-12,Mike,,en,76.69.53.201,2loons@sympatico.ca,15113434,000000123662055,4,4,,4
344697,03-MAR-12,02-MAR-12,Abdelhakim,,fr,65.94.66.176,chan.giroux@sympatico.ca,15115520,000000123673140,5,5,,4
344698,04-MAR-12,03-MAR-12,Igor,,fr,174.91.235.31,r___richard@sympatico.ca,15133316,000000123678837,5,5,"S'abitude lemps de reponse est long

mais cette journéée la ca ete tres vite

je crois qu""il a un temps dans la journéée ca va mieux

merci",5
344699,04-MAR-12,03-MAR-12,Zaid,,en,184.147.22.149,tndedwards@bell.net,15135060,000000123681145,,1,Your call centre they are rude n have trouble understanding them! English is a challenge not very happy with ur services ! I  am seeking other inquires for phone services! Very in pleased with your services ! ,1
345193,02-MAR-12,29-FEB-12,John,,en,65.92.69.62,sari.fennema@sympatico.ca,15097900,000000123626122,5,5,don't know,3
345194,02-MAR-12,27-FEB-12,Sajid,,en,65.95.9.29,dannypickersgill@sympatico.ca,15065698,000000123563676,5,5,,5
345195,02-MAR-12,29-FEB-12,Oscar,,en,70.49.87.197,l.audette@sympatico.ca,15093732,000000123618406,4,4,,4
345196,02-MAR-12,02-MAR-12,Maher,,fr,76.64.113.213,fratellidufour@sympatico.ca,15104424,000000123652538,4,5,"tout est OK
Très satisfait que l,employé a pris le contrôle de mon ordi afin de résoudre le problème",5
345197,02-MAR-12,01-MAR-12,Silvia,,en,184.147.230.34,barbaradallimore@sympatico.ca,15101298,000000123645179,5,5,"This time I spoke with a young lady in San Salvadore whom I could understand and who solved my problem.  I think Microsoft updates my computer and renders it impossible to use as before the update.  This happened once before and a friend set it right for me.  I was very pleased with the young lady in San Salvadore, and told her so.",5
345198,02-MAR-12,25-FEB-12,Mohamed Hedi,,fr,76.65.56.243,selligrialeb@sympatico.ca,15053766,000000123520399,4,4,,4
345199,02-MAR-12,01-MAR-12,Karthika,,en,67.68.69.18,murij@sympatico.ca,15109166,000000123651977,5,5,Communication language  issues,5
345200,02-MAR-12,01-MAR-12,P Senthil,,en,65.95.91.118,cbrookes@bell.net,15102210,000000123648825,4,4,,4
345201,02-MAR-12,01-MAR-12,Hemavathi,,en,64.229.157.141,g.gibson@bell.net,15104472,000000123649005,5,5,nothing.....excellent,5
345202,02-MAR-12,02-MAR-12,Naveen,,en,70.51.28.111,jntakefman@sympatico.ca,15106294,000000123652448,5,5,,4
345203,02-MAR-12,28-FEB-12,Alisia,,en,64.229.103.103,kstreip@sympatico.ca,15080320,000000123587135,,,"I spoke to someone who said her name was Tania, not Alisia.  She said she would personally make sure within 48 hour if I could keep my phone number.  It has been more than 48 hours.  Today there is a long message in French from Bell on my answering machine.  I cannot understand it and have called a friend to come over and listen and translate.  ",2
345204,02-MAR-12,01-MAR-12,Perumalla,,en,74.14.150.144,lizclark@bell.net,15107552,000000123651093,5,2,nothing really if there is a problem with the modem.  It just creates extra stress when I dont have access to internet for work for several days - including cost of monthly internet which seems to be increasing in cost every few months??,4
345205,02-MAR-12,01-MAR-12,Manindra Velpula,,en,184.146.153.243,bevjohnt@sympatico.ca,15101534,000000123650043,4,4,"When I was talking to the customer service agent, I thought I was talking in an echo chamber. which made it hard to hear and understand the agent.",3
345206,02-MAR-12,01-MAR-12,Chenrup,,en,76.68.189.162,pleduc1@bell.net,15110056,000000123641663,1,1,Give better details!,1
345207,02-MAR-12,01-MAR-12,Paul-Henri,,en,65.93.149.104,l.bender@sympatico.ca,15107126,000000123638000,2,2,"The operator was okay and did offer a special promo for a year.  He also told me that I needed a password to get into my wireless equipment.  I just bought wireless.  We established one and I used it once and have been able to get into the computer without it ever since - so why did I need the password.                              I was concerned about the spike in my internet usage since I have not changed my general monthly activity month after month.  I live alone and to not run music,movies etc on my computer.  I understand that I have 4 or 5 homes in my immediate vacinity that are on wireless and told your operator this.  He told me that he would beef up my security.
I find it to be a problem when speaking  to someone with an accent and since I am not that computer literate it becomes difficult to understand technical terms.
My technician has assured me that my wireless equipment is secured so expect that no one else is using my GBs' considering that this created password is of no use.
",
345208,02-MAR-12,25-FEB-12,Anne,,fr,70.26.189.17,ttdiec@sympatico.ca,15054844,000000123523700,4,4,"J ai ete satisfaite du service obtenue. Toutefois, j ai du parler a trois representants avant que la derniere puisse me repondre et la ligne a deconnecte a une reprise.",3
345209,02-MAR-12,01-MAR-12,Aleem,,en,99.251.116.237,g.layhew@sympatico.ca,15104474,000000123641128,5,5,Nothing. The man was wonderful.,5
345210,02-MAR-12,01-MAR-12,Salim,,en,76.64.97.25,denise2@sympatico.ca,15103262,000000123642434,5,5,all my questions been taking care thank you ,5
345211,02-MAR-12,01-MAR-12,Ashley,,en,174.89.177.17,nguyen11@sympatico.ca,15109320,000000123647599,5,5,,5
345212,03-MAR-12,01-MAR-12,Quintin,,en,174.91.96.116,rick.proudfoot@sympatico.ca,15110648,000000123631636,2,2,,4
345213,03-MAR-12,01-FEB-12,Nadim,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,14814072,000000122997229,5,4,,5
345214,03-MAR-12,07-SEP-11,Haythem,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,13163120,000000119706135,5,5,,5
345215,03-MAR-12,02-MAR-12,Zahid Ahmed,,en,70.26.111.58,ssiouti1@sympatico.ca,15124412,000000123671540,4,4,,5
345216,03-MAR-12,02-MAR-12,Alfredo,,en,69.158.31.160,jerryredmond@sympatico.ca,15118984,000000123671637,4,4,"nothing, as a share holder I'd expect nothing less.",5
345217,03-MAR-12,02-MAR-12,Arun,,en,74.15.62.116,paul.conway@sympatico.ca,15122460,000000123653049,3,2,The technician told me that the problems was with Bell servers and to check in with that department later.  He gave me a number to call which turned out to be disconnected.,4
345218,03-MAR-12,02-MAR-12,Syed,,en,70.54.61.13,g.h.gingell@sympatico.ca,15117500,000000123674650,5,5,nothing,5
345219,03-MAR-12,02-MAR-12,Marc-Andre,,fr,70.53.189.50,christine.savard11@sympatico.ca,15115724,000000123676138,5,5,afficher le tél pour vous joindre sur l'écran qui demande l'authentification Bell pour utiliser le modem.,5
345220,03-MAR-12,02-MAR-12,Brahim,,fr,69.157.174.199,benoitbeaudry@sympatico.ca,15114782,000000123676548,5,4,"Un gros merci à Brahim 786860
",5
345221,03-MAR-12,02-MAR-12,Ayesha,,en,76.69.100.226,loubudy@sympatico.ca,15120558,000000123668138,5,4,,4
345222,03-MAR-12,02-MAR-12,Sofien,,fr,70.53.24.230,isabelle.alain@sympatico.ca,15118502,000000123664931,5,2,,4
345223,03-MAR-12,02-MAR-12,Yao,,fr,69.156.74.42,a.tardif@bell.net,15113778,000000123665396,5,5,rien,5
345224,02-MAR-12,01-MAR-12,Badreddine,,fr,70.52.26.18,paulrencsik@sympatico.ca,15109826,000000123636749,5,5,,5
345225,02-MAR-12,01-MAR-12,Ahmed,,en,70.29.11.191,robert_john66@sympatico.ca,15110782,000000123652154,4,5,Everything was good.,5
345226,02-MAR-12,28-FEB-12,Zaccheus,,en,67.71.157.238,jamasselstine@bell.net,15078820,000000123594814,4,4,"The person that helped me was great, but I find that most people talk down to me because I am new to the computer world, and self taught.  Your staff s/b aware that not everyone is completely trained on computers and talk people language.  ",3
345227,02-MAR-12,01-MAR-12,Gayathri,,en,74.15.108.225,iw.collins@sympatico.ca,15105618,000000123630507,5,5,Shorten the length of wait to have the call answered.,5
345716,03-MAR-12,02-MAR-12,Lakshmi,,en,184.148.114.87,tmalone-1@sympatico.ca,15124990,000000123660245,5,5,nothing,5
345717,03-MAR-12,02-MAR-12,Estephania,,en,70.48.231.150,arynbeek@sympatico.ca,15114458,000000123660482,5,5,"This has been a great experience,the lady was helpfull and very pleasant",5
345718,03-MAR-12,02-MAR-12,Tejaswvi,,en,174.92.94.139,jean614@sympatico.ca,15118900,000000123653329,5,5,,5
345719,03-MAR-12,02-MAR-12,Danny,,en,65.92.103.170,delrissa@sympatico.ca,15116410,000000123660443,3,2,,3
345720,03-MAR-12,23-FEB-12,Oussama,,fr,184.145.171.161,atav@sympatico.ca,15019816,000000123488638,5,5,"votre rep a ete super il applique vos procedures è la lettre sauf vous devrier leurs laisser un peu d'autonomie,
 c' est a dire je ne sais pas si c'est lui qui m'a répondu au premier appel de mon probleme,
 voici l'origine de mon premier appel les autres rep ont pu m'aider a régler le probleme original,
 tous vos representant en Tunisie que j'ai appelez sont, affable, polis de bons conseillés, je les félicitent, mais vos procedures ne leurs laisse pas le choix de les exécutées ce qui m'a déplus ,
c'est le fait que j'ai appeler pour mentioner que mon modem DSL était en panne, apres tous les tests avec vos rep. nous concluons que je devais recevoir un transformateur de courant neuf car selon les procédures, il faut commencer par le changer, je lui dit que je m'y connais que je l'ai tester avec  un multivoltmetre,  et lui assurer que le transfo fonctione le 12volts transfo est bon et que c'est le modem qui ne fonctione pas le rep, doit appliquer la procédure,
 je lui demande d'envoyer les deux un nouveaux transfo et le DSL comme ca on perd pas de temps ,
il répond que la procédure doit etre appliquer ce que je comprend ,
j'insiste et je lui dit que c'est le DSL, bell envoie le transfo je le recoit 3 jours apres la discution et  l'instale et comme je l'avait dit ca ne fonctione pas,
 je rappelle un autre gentil et compétent rep. refait la serie de tests et confirme que je recevrais un autre DSL ce qui fut fait,
 reception du DSL et tout rentra dans l'ordre apres plusieurs jours ,
vos rep sont excelent,
 morale de l'histoire si au début votre rep aurait eu la possibilité de pouvoir envoyer le transfo et le DSL j'aurais gagner 7 jours et vous aurier gagner des frais de transport les rep Tunisiens sont excelent , patients compétents et affables 
merci 
de plus votre question 4 est ambigue svp la presisée, ne ferait pas de tord je répond absolumnet car vos rep devrais avoir un peu de pouvoir a juger par eux memes certaines situations avec certains clients,
 car ils conversent avec eux et peuvent déceler si le client est un nul... ou qu'il sait de quoi il parle donc les rep.pourrais régler plus vite le probleme client ",5
345721,03-MAR-12,28-FEB-12,Gilberto Jose,,en,65.92.188.215,paul.jackman@sympatico.ca,15083178,000000123589600,4,4,,5
345722,03-MAR-12,02-MAR-12,Ana,,en,76.67.120.179,mleyland@sympatico.ca,15121682,000000123668588,4,3,,4
345723,03-MAR-12,02-MAR-12,Myles,,en,76.71.154.239,gaetan.daze@bell.net,15117530,000000123674232,4,4,"Follow-up with email, confirming in details what was agreed to.",4
345724,03-MAR-12,02-MAR-12,Stacey,,fr,76.70.61.208,diclaude@sympatico.ca,15116562,000000123658779,5,4,,3
345725,03-MAR-12,02-MAR-12,Hamdi,,fr,65.92.228.178,madeleine01@sympatico.ca,15120804,000000123663062,4,4,,4
345726,03-MAR-12,02-MAR-12,Geetha,,en,74.12.61.180,m.tanney@sympatico.ca,15120768,000000123671459,5,5,,4
345727,03-MAR-12,02-MAR-12,John,,en,67.71.141.202,j_clyne@sympatico.ca,15118602,000000123661384,1,1,"Iwaited from 8-12 no-one came and no=one called
I was wanting to go to the hospital to see my new Great Granddaughter",3
345728,03-MAR-12,28-FEB-12,Wafa,,fr,70.30.185.181,sonia.lessard@sympatico.ca,15085148,000000123579075,5,5,,5
345729,03-MAR-12,21-FEB-12,John,,en,65.92.78.132,joankelly@sympatico.ca,15000078,000000123423627,4,5,speak better english,4
345730,03-MAR-12,02-MAR-12,Dawood,,en,76.69.68.235,owico@sympatico.ca,15122294,000000123675515,4,4,,4
345731,03-MAR-12,25-FEB-12,Thorat,,en,70.31.97.251,lloyd.gorling@sympatico.ca,15050978,000000123527750,3,3,Checked to see that all my phones and phone jacks were working after making changes.,5
345732,03-MAR-12,01-MAR-12,Med Mehrez,,fr,184.144.230.237,louise.primeau@sympatico.ca,15107686,000000123649185,5,4,,5
345733,03-MAR-12,02-MAR-12,Olfa,,fr,76.68.168.13,pourmich@sympatico.ca,15122790,000000123662393,4,5,Rien de plus,5
345734,04-MAR-12,03-MAR-12,Sihem,,fr,65.92.208.15,jeannine.sourire@bell.net,15130028,000000123680750,2,1,"J'étais toujours mise en attente et j'attendais... j'attendais... j'attendais... au moins 5 ou 6 fois! Et j'ai trouvé sur mon ordinateur le sqlite3.dll qui n'est plus en fonction et je ne sais comment l'installer.  Demain, je vais essayer avec support.microsoft.com",1
345735,04-MAR-12,26-FEB-12,Orlando,,en,70.26.137.87,sid.greenberg@sympatico.ca,15062434,000000123537689,5,5,,5
345736,04-MAR-12,01-MAR-12,Mohamed Amine,,fr,70.48.26.243,alain.breton@bell.net,15100550,000000123651142,1,1,"Situation assez particulière. Votre enregistrement de cette appel vous fera entendrfe le conseiller que ne m'écoute pas, parle par dessus moi, et me parle fort. Je venais de passer beaucoup de temps avec un autre conseiller en Tunésie et, ma patience en avait pris pour son rhume. Je n'ai vraiment pas aimé l'attitude impoli de votre représentant. Mon conjoint a fait une plainte à Bell et moi, j'ai fait une plainte au protecteur du consommateur.",1
345737,04-MAR-12,02-MAR-12,Ameer,,en,50.101.138.55,cjgmann@bell.net,15115778,000000123668386,5,5,,5
345738,04-MAR-12,02-MAR-12,Mohammed,,en,76.71.154.41,gelwalker@sympatico.ca,15117640,000000123664975,4,3,"when I start system,configeration utility comes up in selective startup mode.if this is normal I don't like it.Please advise",4
345739,04-MAR-12,01-MAR-12,Ben Mahmoud,,fr,67.68.214.109,cgarneau@bell.net,15102268,000000123651609,5,4,,5
345740,04-MAR-12,03-MAR-12,Houssem,,fr,67.68.146.217,georgesdrouin7@sympatico.ca,15129112,000000123693894,5,5,Rien tout est correcte,5
345741,04-MAR-12,01-MAR-12,Mahesh,,en,70.51.221.174,godfred@sympatico.ca,15104892,000000123629648,4,4,N/A,4
345742,04-MAR-12,01-MAR-12,Mariem,,en,70.53.80.179,les_desnoyers@sympatico.ca,15107368,000000123634523,2,2,It should show in my files when the amount of the rebate should have started,3
345743,04-MAR-12,03-MAR-12,Salvador,,en,184.147.25.84,lucy.harris@sympatico.ca,15131428,000000123682561,5,5,Given me a discount on my internet service!,4
345744,04-MAR-12,03-MAR-12,Julie,,en,184.145.19.211,leroy.fong040@sympatico.ca,15131136,000000123686901,5,5,,5
345745,04-MAR-12,01-MAR-12,Nischal,,en,76.68.52.78,bruce2002@sympatico.ca,15101874,000000123632062,5,4,shorter wait time,
345746,04-MAR-12,03-MAR-12,Oscar,,en,70.49.73.134,lynn.tomcowell@sympatico.ca,15131480,000000123690576,5,5,"Even with recurring problems The help was given professionally.



",5
345747,03-MAR-12,02-MAR-12,Deepika,,en,70.54.69.158,boconnell1@sympatico.ca,15115004,000000123666672,5,5,,5
345748,03-MAR-12,03-MAR-12,Youssef,,fr,70.51.56.37,lafontaine.p@bell.net,15120120,000000123676949,5,5,bien servi par l agent  tres gentil,4
344156,06-MAR-12,05-MAR-12,Mehdi,,fr,184.148.235.70,Claire.Jean-Claude@sympatico.ca,15143766,000000123721813,1,1,1er ne pas me faire sentir que je suis complètement nul sur mon ordinateur.  Deuxièmement mon problème existe toujours ça concerne le fait que je reçois mes messages au moyen du serveur POP et je voudrais l'enrayer.,2
344157,06-MAR-12,05-MAR-12,Hayett,,fr,184.148.235.70,Claire.Jean-Claude@sympatico.ca,15143764,000000123718740,1,1,Mon premier appel était plus tôt et la demoiselle ne pouvait et ne comprenait pas ma demande.  Elle a rappelé par la suite à l'heure du diner et je lui ai demandé de rappeler ce qu'elle n'a jamais fait.,1
344158,06-MAR-12,05-MAR-12,Med Wacef,,fr,174.91.234.105,lucie.bour@sympatico.ca,15149270,000000123721890,3,2,J'ai toujours le problème Mais moins fréquent de perdre l'internet sans fil.  Et ce même s'il m'a changé de Bell 706 à Bell 700.  S.V.P. vérifier mon service car c'est mon gagne-pain.  Si cela perdure je devrai prendre les dispositions nécessaires.,3
344159,06-MAR-12,05-MAR-12,Daniel,,en,206.172.17.173,dunphyc@sympatico.ca,15146278,000000123723390,1,1,,1
344160,06-MAR-12,05-MAR-12,Deepika,,en,174.91.172.185,alan.bates@sympatico.ca,15144126,000000123723896,3,2,we could have people in Canada talk to us not the Philipines- some words are hard to understand and I just don't feel that I was getting Bell customer service but then bell was having technical difficulties also so I never saw the particulars of my bill. ,3
344161,06-MAR-12,05-MAR-12,Hajer,,fr,174.95.225.57,carole.dupuy072@sympatico.ca,15145106,000000123713280,4,5,"Il m'a fallu 3 appels téléphoniques avant d'avoir une satisfaction complète.
Ce dernier appel a résolue mon problème.
Le premier appel mauvaise info.
Ai été enchanté du technitien qui est venu à domicile. Il a répondu à toute mes question. ",3
344162,06-MAR-12,05-MAR-12,Sonia,,fr,69.157.90.42,anne-marie.mailhot@sympatico.ca,15144336,000000123713766,1,1,"J'avais eu entente le 3 Février 2012 avec Mme Christine (122402621) de payer 36.54$ pour 12 mois...ça fait 60 ans que j'ai le service de téléphonie avec Bell au nom de mon mari Marcel Mailhot et à mon nom depuis 2003 après le décès de celui-ci: puis internet depuis 12 ans...une appéciation qu'elle m'avait accordée.Je désire conserver cet entente pour 12 mois...
J'ai payé hier 41.88 mais je devais payer 36,54 selon l'entente que j'avais eu le 3 Fév.pour 12 mois. j'ai donc un crédi de 5.34$... 
Merci de m'accorder l'entente pour 12 mois comme appréciation d'une bonne cliente...Je désire recevoir une réponse affirmative sous peu...
Je demeure, Anne-Marie Mailhot.
",4
344163,06-MAR-12,05-MAR-12,Rebecca,,en,184.147.41.12,bc.groten@sympatico.ca,15144584,000000123712140,5,5,"I would have appreciated having ""customer service"" as one of the prompts.",5
344164,06-MAR-12,05-MAR-12,Bernard,,en,184.145.25.155,n.sumaruk@sympatico.ca,15150364,000000123723484,5,5,I am not sure that anything else could make it better. Bernard was very helpful and patient. It is not easy for agent to deal with people who are not that computer friendly. Thank You,5
344165,06-MAR-12,04-MAR-12,Amira,,fr,174.91.237.196,pierre.morin4@sympatico.ca,15141700,000000123700501,3,4,"Me faire répondre par un québecois parce qu'un étranger ne me rassure pas quand a la sécurité de ma connexion. Le nombre d'appel que j'ai du faire entre le 24@29 février est assez irritant et parce que le diagnostic fut assez exhaustif j'ai du reconfigurer mon réseau, ce qui est désagréable ainsi du 1e appel jusqu'au 4e j'ai du composer avec des gens qui ne font que répéter 2 ou 3 fois la même chose encore un irritant. J'aimerais bien la prochaine fois me faire répondre par un compatriote.(le cheap labor) Tunisien ne reflète pas une bonne image de Bell mon avis.      ",4
344166,06-MAR-12,05-MAR-12,Diedra,,en,70.31.78.124,onecegreen@bell.net,15150570,000000123713699,2,4,"Our first customer care represntative should have got the order correct then we would not have had to go to a bell store to call to get our service back.

Our customer care representative that we reached from the bell store was very good in correcting the problem and making sure that all services are to be disconnected by April 05,2012.",3
344167,06-MAR-12,05-MAR-12,Ahmed Ramy,,fr,174.89.219.172,jpcossette@sympatico.ca,15148346,000000123721840,4,4,,4
344168,06-MAR-12,05-MAR-12,Aswathy,,en,70.49.245.37,jbduford@sympatico.ca,15147848,000000123726330,5,5,"Agent Aswathy was excellent -- I have no complaints   - she was very efficient - pleasent - confident -  overall the service - thanks to Ms Aswathy was the BEST -- I would be very pleased to deal with her again  -  Ms 
Aswathy is an asset to your company   ",5
344169,06-MAR-12,05-MAR-12,Andrew,,en,174.89.133.52,vavo.grandpa@sympatico.ca,15152894,000000123724320,5,5,Nothing,4
344170,06-MAR-12,05-MAR-12,Mary,,en,65.95.60.183,fmac.pinder@sympatico.ca,15146696,000000123712249,5,4,,3
344171,06-MAR-12,28-FEB-12,Paola,,en,192.206.28.62,meowky@sympatico.ca,15081912,000000123579497,1,1,If you would have had the right information.,3
344172,06-MAR-12,05-MAR-12,Hency,,en,70.27.84.75,lmscanlon@sympatico.ca,15149140,000000123714114,5,4,Nothing- Everything was handled most adequately,5
344173,06-MAR-12,05-MAR-12,Hassen,,fr,70.53.190.112,fransoi@sympatico.ca,15146822,000000123716085,4,4,,4
344174,06-MAR-12,05-MAR-12,Vijay,,en,70.24.154.89,vincent.dsouza@sympatico.ca,15152948,000000123723116,5,5,You did your very best.,5
344175,06-MAR-12,02-MAR-12,Hari,,en,66.78.98.42,shelley29@sympatico.ca,15124122,000000123668455,2,2,faster service.  processed my order when I called 1 wk earlier for a new modem.,2
344176,06-MAR-12,24-FEB-12,Mahesh,,en,65.92.40.84,asjturnbull@bell.net,15032698,000000123505757,5,4,,4
344177,06-MAR-12,05-MAR-12,Ashok,,en,70.27.17.56,halalexander@sympatico.ca,15147278,000000123717150,2,2,My call concerned the fact that the modem/router I received did not contain a telephone cable. The first part of the instructions said to be sure to use the supplied phone cable as an inferior cable will cause slower speeds. I called asking that a cable be sent. The rep. said to use the cable that was attached to my previous modem. I'm now not sure if I have all of the speed I am paying for.,2
344178,06-MAR-12,05-MAR-12,Daniel,,fr,76.65.82.89,francois45@sympatico.ca,15146784,000000123718074,5,5,acces plus rapide a une personne,5
344179,06-MAR-12,05-MAR-12,Leni,,en,67.71.66.171,rgrconsulting@bell.net,15151332,000000123722573,5,5,,5
344180,06-MAR-12,05-MAR-12,Jose,,en,67.71.66.171,rgrconsulting@bell.net,15151334,000000123722501,5,5,,5
344181,06-MAR-12,05-MAR-12,Yassine,,fr,66.158.144.234,chabfran@sympatico.ca,15145250,000000123718915,4,4,,4
344182,06-MAR-12,05-MAR-12,Wajdi,,fr,67.71.69.62,marcel.a@bell.net,15149518,000000123720627,4,4,,5
344183,06-MAR-12,04-MAR-12,Asra,,en,174.91.71.205,hneita@bell.net,15138958,000000123707219,5,3,I had to call back on Monday evening as the problem recurred. It seems as if it has been fixed .,4
344184,06-MAR-12,05-MAR-12,Hassen,,fr,67.68.148.124,alm@sympatico.ca,15144192,000000123725251,4,4,"J'ai obtenu la réponse à ma question, 
rien à demander de plus.",3
344700,04-MAR-12,01-MAR-12,Jonathan,,en,24.57.166.63,lvasu@sympatico.ca,15107828,000000123642456,2,1,"My bill is still wrong. Was overcharged in my January bill, now is March still did not received the credit.
Is anybody even reading those surveys?",1
344701,04-MAR-12,03-MAR-12,Leslie,,en,75.76.2.194,rmorrison_1@sympatico.ca,15133654,000000123680764,5,5,not let it happen,4
344702,04-MAR-12,03-MAR-12,Carlos,,en,64.231.137.131,ebartlett@sympatico.ca,15128490,000000123680633,5,5,,5
344703,04-MAR-12,03-MAR-12,Stephanie,,en,76.65.160.227,valerie.mollard@sympatico.ca,15135236,000000123687850,5,5,not send me the wireless modem without asking me about that the last time I spoke to Bell.  I don't have a laptop computer.,4
344704,04-MAR-12,03-MAR-12,Srinivas,,en,69.159.6.7,danseg@sympatico.ca,15127934,000000123686739,5,4,A call back or email to say it was fixed,4
344705,04-MAR-12,03-MAR-12,Ravi,,en,70.31.47.174,dearl@sympatico.ca,15128084,000000123683005,1,1,"I live in Canada & speak English.   I do NOT want to speak to someone in India who thinks they speak English.  With so many Canadians unemployed and now University/College students looking for jobs, why is Bell outsourcing to other countries?   This infuriates me as a Canadian taxpayer.  I pay my bill in Canadian $'s - this money should be used to pay Canadians living in Canada, not those living in some foreign country.",1
344706,04-MAR-12,03-MAR-12,Nafti,,fr,67.68.113.231,m-t.pelletier@bell.net,15131494,000000123679284,5,4,Tout a été correct.,5
344707,04-MAR-12,03-MAR-12,Hajer,,fr,64.229.215.168,jgdesjardins@sympatico.ca,15130144,000000123678241,5,4,J'éprouve encore de la difficulté à comprendre pourquoi mes courriels prennent toujours autant de temps à partir de mon ordinateur.,5
344708,04-MAR-12,03-MAR-12,David,,en,70.51.99.215,bad004@sympatico.ca,15126698,000000123685635,5,5,,5
344709,04-MAR-12,03-MAR-12,Rahali,,fr,70.51.200.161,l__gagn@sympatico.ca,15130954,000000123691528,5,5,"jai appelle il ya trois mois parce que je trouvait que je payais cher vos services apres appelle je negosi il baise depuis se temps depuis trois mois il remonte a tous les l'ete s""en vient je vais negociede meilleur prix avec videotron",2
344710,04-MAR-12,03-MAR-12,Jorge Alberto,,en,74.198.9.190,bisson@bell.net,15126918,000000123692527,4,4,,2
344711,04-MAR-12,03-MAR-12,Mireille,,en,76.65.45.240,andykrash@sympatico.ca,15126452,000000123693483,5,5,"Not a thing.  I spoke to a support person who was  pleasant and competent. Mireille made me fell comfortable while I was trying to navigate through an area so foreign to me.
I might add that she spoke fluent english and even spoke french to me as we neared the end of our conversation/interaction.  Thank you Mireille.  ",5
344712,04-MAR-12,03-MAR-12,Jason,,en,70.54.9.111,pieterlaura@bell.net,15133148,000000123677340,4,4,be a little quick in your action /decission on what set to proceed to next,4
344713,04-MAR-12,03-MAR-12,Hector,,en,184.146.167.82,oliverconsulting@sympatico.ca,15132780,000000123680041,4,4,Waiting to get to Hector took too long,4
344714,04-MAR-12,03-MAR-12,Pradeep,,en,74.14.22.69,ineslabella@sympatico.ca,15129708,000000123688156,5,4,,5
344715,04-MAR-12,27-FEB-12,Adel,,fr,184.144.217.143,alaingagnon27@bell.net,15064012,000000123564130,5,5,,5
344716,04-MAR-12,03-MAR-12,Med Ramzi,,fr,76.68.172.96,courage33@sympatico.ca,15127750,000000123677817,5,5,merci,5
344717,04-MAR-12,02-MAR-12,Anis,,en,174.91.248.185,dcrowe@sympatico.ca,15116360,000000123666484,3,3,Redirect me earlier to the right department/resource to resolve my problem. It was kind of fast though,4
344718,04-MAR-12,03-MAR-12,Donna,,en,70.26.120.246,williampetrie@sympatico.ca,15135504,000000123677483,5,5,"nothing,lady was great",5
344719,04-MAR-12,03-MAR-12,Divya,,en,69.156.110.168,lynn.murray@sympatico.ca,15131478,000000123688780,5,5,,5
344720,04-MAR-12,03-MAR-12,Adel,,fr,174.91.236.115,pierrotm50@sympatico.ca,15133146,000000123690057,5,4,,5
344721,04-MAR-12,03-MAR-12,Franssesca,,en,65.92.108.201,malforte@sympatico.ca,15131602,000000123686653,5,5,,5
344722,04-MAR-12,02-MAR-12,Caroline,,en,65.95.93.199,skylight@sympatico.ca,15124276,000000123676401,4,5,I thought the service was excellent.  After troubleshooting for a bit Caroline quickly escalated my call to level 2 where my problem was solved very efficiently.,5
344723,04-MAR-12,03-MAR-12,Budala,,en,184.147.23.185,sandro.polesello007@sympatico.ca,15134076,000000123680982,5,5,,5
344724,04-MAR-12,03-MAR-12,Rocco,,en,67.68.37.58,jjkaplan@sympatico.ca,15130198,000000123678349,5,5,nothing...Rocco was great.,5
344725,04-MAR-12,03-MAR-12,Manel,,fr,184.145.178.71,jean.fortin10@bell.net,15129994,000000123681856,5,5,"on ne peut mieux demander; excellent travail",5
344726,04-MAR-12,03-MAR-12,Wynbert,,en,70.29.65.137,roderick.varney@sympatico.ca,15133758,000000123686273,5,5,,5
344727,04-MAR-12,18-FEB-12,Hussain,,en,70.24.223.95,corvus44@sympatico.ca,14966012,000000123371837,4,4,,5
344728,04-MAR-12,20-FEB-12,Francis,,en,76.64.212.187,staceybb@sympatico.ca,14992052,000000123399861,5,4,,4
344729,04-MAR-12,03-MAR-12,Basker,,en,64.229.25.27,stephen.fung@sympatico.ca,15134610,000000123678915,5,5,"Time to access agent could be shorter but it was acceptable, considering that the service was excellent.",4
344730,04-MAR-12,03-MAR-12,Nadia,,fr,76.71.168.182,dominique151@sympatico.ca,15128314,000000123685087,4,4,,4
344731,04-MAR-12,03-MAR-12,Mike,,en,184.144.111.80,tfay@sympatico.ca,15134918,000000123677959,4,5,,3
344732,04-MAR-12,03-MAR-12,Ashwini,,en,76.71.99.218,4dmacd@sympatico.ca,15125856,000000123691392,4,4,,4
344733,04-MAR-12,03-MAR-12,Erick,,en,174.94.36.83,toddvb@sympatico.ca,15135062,000000123687203,3,4,had the problem fixed before...,4
344734,04-MAR-12,03-MAR-12,Wayne,,en,70.30.44.249,beemerboy@bell.net,15126798,000000123679827,5,5,nothing,5
344735,02-MAR-12,01-MAR-12,Robbie,,en,65.92.67.140,lmthompson50@bell.net,15107609,000000123642836,5,4,,5
344736,03-MAR-12,01-MAR-12,Abid,,en,76.71.92.125,msjosie@sympatico.ca,15109122,000000123648146,5,5,nothing Abid was so helpful and very pleasant,5
344737,03-MAR-12,02-MAR-12,Haythem,,en,70.26.163.87,brian.leclerc@sympatico.ca,15115102,000000123665110,5,5,,4
345228,02-MAR-12,22-JAN-12,Sihem,,fr,64.228.76.48,denisetjohannesimard@sympatico.ca,14699006,000000122740009,,2,"non , j,ai beaucoup de difficulter avec internet, ont le paire il revient 2 ou 3 minutes apres plusieurs fois par jour.
Ont avait de la difficulter avant les fetes nov et dec 2011 et nous ont fais changer notre routeur. et ses toujours pareil en janvier ils mon telephone pour avoir internet le nouveaux optique???? j'ai dit oui et j,ai encore de la difficulter et en plus depuis se temps je dépasser mes gigues , se qui nest jamais arriver avant de changer  de routeur ou fil optique ??? regarder dans mon dossier je n,ai jamais depasser et la maintenant ont depasse .. En plus j'ai fait ajouter de bloc de 5 gigue un a 5 dollard et la persoone men a donner un en promotion et je depasse encore. Je rappelle  le 2 mars 2012 j,ajoute encore un autre bloc de 5 dollars et j,espere ne pas depasser la asser ses asser ont a rien change de nos habitude , alors il y a quelque chose qui ne fonction pas dans votre internet et je n,ai pas l,intention de payer pour ca
 j,attend de vous nouvellee et en passant je voudrais avoir une personne qui parle le francais de quebec ou montreal pas d'un autre pays .   denis et johanne simard",
345229,02-MAR-12,29-FEB-12,Khaoula,,fr,67.68.253.199,francois.fournier@bell.net,15090804,000000123612731,5,5,rien de plus ,5
345230,02-MAR-12,21-FEB-12,Marcos,,en,74.14.41.148,michelle.bailey@bell.net,15002784,000000123429713,5,5,,5
345231,03-MAR-12,27-JAN-12,Latregan,,fr,76.65.59.40,gilles.malonga@bell.net,14760976,000000122874707,3,4,eviter de vouloir tout justifier,3
345232,03-MAR-12,25-FEB-12,Kris,,en,65.95.170.175,morin_mike@sympatico.ca,15052068,000000123521942,5,5,,5
345233,03-MAR-12,23-SEP-11,Mehdi,,fr,41.227.62.196,colonel.mathieu@sympatico.ca,13368444,000000120082669,5,5,,4
345234,03-MAR-12,02-MAR-12,Daniel,,en,70.26.163.227,ga.shabaga@sympatico.ca,15117518,000000123661974,5,5,Nothing.  All went well.,5
345235,03-MAR-12,02-MAR-12,Paula,,en,76.70.50.122,lyndahealy@sympatico.ca,15120708,000000123659145,4,4,,3
345236,03-MAR-12,02-MAR-12,Ahmed,,fr,76.68.170.45,louiseserge109@sympatico.ca,15120574,000000123655164,4,4,"Personnellement,Je suis satisfait du service.La réparation fut rapide.",5
345237,03-MAR-12,02-MAR-12,David,,en,174.91.74.110,jrowley@bell.net,15119450,000000123667664,1,1,Worst company I have ever dealt with!! Bar none!!,1
345238,03-MAR-12,02-MAR-12,Sylvie,,fr,70.30.152.210,michel.jourdain2@sympatico.ca,15121512,000000123666905,5,5,Tout est ok pour cette appel,5
345239,03-MAR-12,02-MAR-12,Andrea,,en,67.70.45.215,pmlobsinger@sympatico.ca,15122758,000000123671786,5,5,Well done,5
345240,03-MAR-12,02-MAR-12,Akrem,,fr,69.159.155.83,bazzou@sympatico.ca,15114684,000000123672204,5,4,,4
345241,03-MAR-12,02-MAR-12,Tayssir,,fr,69.159.155.83,bazzou@sympatico.ca,15114686,000000123655943,5,4,,3
345242,03-MAR-12,02-MAR-12,Andrea,,en,70.24.165.10,fjb33@sympatico.ca,15117300,000000123655264,1,1,"Fix my computer's problem that is your function don't tell me to go some where else. With telephone ,internet,television and cell phone I give BELL $ 280,00 each month. I think I may compare this to Roger's price and ask about their service.",2
345243,03-MAR-12,02-MAR-12,Maxime,,en,65.92.44.120,dwarrington@sympatico.ca,15116834,000000123666419,3,2,Long time Bell customer. Current bill far too excessive when compared to competition . Giving serious consideration to cancelling phone with Bell and partnering with another carrier.,2
345244,03-MAR-12,02-MAR-12,Selim,,fr,70.55.85.100,aline.lebeau@sympatico.ca,15114130,000000123674399,4,5,,5
345245,03-MAR-12,02-MAR-12,Rodolfo,,en,70.26.106.173,ken.li@bell.net,15119818,000000123666280,5,4,I have earlier talk to u r chat rep and the concern i have was not resolved.     but  Rodolfo was able to help me to resolve my problem.,5
345246,03-MAR-12,02-MAR-12,Nicholas,,en,174.88.84.48,anelloa@sympatico.ca,15114298,000000123672629,5,4,less waiting (put on hold)  and hard to get the right department to resolve the problem,5
345247,03-MAR-12,02-MAR-12,Katherine,,en,50.100.169.231,izabella.dallago@sympatico.ca,15118530,000000123675284,5,5,,4
345248,03-MAR-12,02-MAR-12,Priyojoy,,en,184.145.100.8,ray8@sympatico.ca,15123026,000000123669791,4,4,,4
345249,03-MAR-12,01-MAR-12,Amina,,fr,174.93.223.150,ericlepeintre@sympatico.ca,15104016,000000123642186,5,5,avoir de la vrai vitesse pas faire assemblant de nous donner de la haute vitesse et ne pas nous charger des prix ,5
345250,03-MAR-12,21-FEB-12,Lorrey,,fr,76.65.49.213,jmguite@bell.net,15000032,000000123417392,4,3,comuniquer avec moi,4
345251,03-MAR-12,02-MAR-12,Chaabane,,fr,184.151.114.143,chantal.belanger@sympatico.ca,15115526,000000123659279,5,4,Rien,5
345252,03-MAR-12,02-MAR-12,Sam,,en,74.15.44.132,srhartfiel@sympatico.ca,15124398,000000123673968,5,5,,3
345253,03-MAR-12,02-MAR-12,Elyes,,fr,174.89.229.56,jean.paquin2@sympatico.ca,15118890,000000123671087,2,4,"tres difficile a comprendre un immigré
et surtout de me comprendre .",2
345254,04-MAR-12,02-MAR-12,Mohammed,,en,174.94.30.52,chrisgupta@sympatico.ca,15115682,000000123666175,5,4,,5
345255,04-MAR-12,02-MAR-12,Suresh,,en,216.66.173.204,lauralei@sympatico.ca,15120180,000000123668150,2,1,"Attend to us in this country. The end result of our encounter (mine...PC owner...and my Technician, a Univ. Prof in Technology at UOIT) was a notice telling me because several ""security"" questions had been incorrectly answered  that my password, which I've had for years and years, is invalid, therefore my sympatico account has been summarily closed as Microsoft ""cares"" about my security. As I am a senior citizen, who, by the way, once
taught your leader, George Cope, H.S.
English,I'm having enough trouble dealing with the technological Age which
changes every 15 minutes, let alone doing battle to keep my status even at
the ""quo"" basis. ""Suresh"" may have answered some of my Guru's (Roland's)
queries while he got my PC up and running after servicing, but now I'm
faced with this summary dismissal by
Bell of the very fact of my existence as
a long-time customer, which, by the way,
has been Bell only since 1953. How can
you rectify this situation? It only confuses the already confused who is running hard just to keep behind the tech times. Help! I want my password back so I can get back Online without any further hassle. That's what you could have done better!
Diane Lackie, Port Perry",
345256,04-MAR-12,03-MAR-12,Salvador,,en,74.12.80.237,thescotts@sympatico.ca,15134988,000000123686885,5,5,,4
345257,02-MAR-12,29-FEB-12,Helmi,,fr,64.229.130.174,gabyboileau@sympatico.ca,15090944,000000123624917,5,5,M'offrir avant mon appel un nouveau service,5
345258,02-MAR-12,28-FEB-12,Shabbir,,en,70.51.218.146,lynneh@sympatico.ca,15081092,000000123593221,4,4,I could not understand him sometimes ,4
345259,02-MAR-12,01-MAR-12,Vikram Aditya,,en,65.95.94.42,hrbojchuk@sympatico.ca,15105404,000000123647080,3,1,Fixed and maintain the Internet Service speed level that I am paying for.  I am unhappy that the Internet speed has been less than half of the speed that I should be receiving in my plan!!! If I am only receiving half of the service limit that I should be getting then I shold only be paying half the rate to Bell!! ,3
345749,03-MAR-12,01-MAR-12,Jean-Raynaud,,fr,70.51.199.241,fournier.ginette@sympatico.ca,15104330,000000123635293,5,5,Le e-mail fait mention de Bell internet alors que c'était pour la télé.,5
345750,03-MAR-12,02-MAR-12,Mohamed Taher,,fr,174.89.229.56,jean.paquin2@sympatico.ca,15118892,000000123670879,1,1,ne plus faire d`erreure sur ma facture et beaucoup de difficulté a comprendre un quebecois .j`ai du lui répeter mon histoire 3 a 4 fois !,1
345751,03-MAR-12,19-FEB-12,Gilberto Jose,,fr,65.93.128.201,sgoldbloom@sympatico.ca,14979614,000000123385668,1,1,Me donner accès à mes courriels à même mon téléphone portable,3
345752,04-MAR-12,02-MAR-12,Christopher,,en,184.148.122.192,wayne_3@sympatico.ca,15125414,000000123669971,5,5,,5
345753,04-MAR-12,02-MAR-12,Youssef,,fr,184.145.214.163,andr.parent5@sympatico.ca,15114228,000000123675798,5,5,"Vous n'auriez peu faire mieux et le représentant qui m'a aidé, a été exemplaire et patient et compétent",5
345754,04-MAR-12,03-MAR-12,Rahma,,fr,174.93.234.180,jdufresne@bell.net,15129984,000000123677962,5,5,Attendre moins longtemps sur la ligne d'attente. J'ai dû attendre au moins 25 min. avant de rejoindre un agent.,5
345755,04-MAR-12,03-MAR-12,Keerthi,,en,70.26.56.250,bats59@sympatico.ca,15126758,000000123689515,5,5,,5
345756,04-MAR-12,03-MAR-12,Chad,,en,70.26.120.4,rpaglione@bell.net,15133870,000000123688023,4,3,"Clarified the issue I'm having with my internet connection speed in an earlier call to Bell technical support by telling me the exact, necessary steps it would take to finally resolve the issue which has been ongoing for quite some time now.",5
345757,04-MAR-12,03-MAR-12,Yassine,,fr,174.91.250.98,cyr4@sympatico.ca,15127834,000000123680212,3,4,J'avais un peu de misère a le comprendre a cause de l'accès ,5
345758,04-MAR-12,03-MAR-12,David,,en,65.95.110.179,laurie.henry@sympatico.ca,15131044,000000123683482,5,5,"nothing, the representative was excellent",5
345759,04-MAR-12,03-MAR-12,Diego,,en,65.95.110.179,laurie.henry@sympatico.ca,15131046,000000123683662,5,5,Nothing the representative was excellent,5
345760,04-MAR-12,03-MAR-12,Jorge Alberto,,en,184.144.25.215,douglasdenton@bell.net,15128382,000000123691923,5,5,,4
345761,04-MAR-12,03-MAR-12,Adam,,en,174.89.24.94,kccormier@bell.net,15130692,000000123685512,4,5,,5
345762,04-MAR-12,03-MAR-12,Harjeeth,,en,70.53.115.38,bill.osgerby@sympatico.ca,15126900,000000123682000,5,5,wait time could be shorter,5
345763,04-MAR-12,29-FEB-12,Joseff,,en,174.89.174.2,dudley68@sympatico.ca,15090154,000000123625592,5,4,,5
345764,04-MAR-12,03-MAR-12,Jeanette,,en,65.93.109.123,acomfort@sympatico.ca,15126140,000000123679768,5,5,  Nothing I was completely satisified with the results of the call!,5
345765,04-MAR-12,03-MAR-12,Luis,,en,50.100.68.82,ajeya@sympatico.ca,15126184,000000123690901,4,3,"It appears that a technician needs to come to my home to repair some line issues.  Until that is done and my internet is completely repaired, this Survey may not really be valid/meaningful.",4
345766,04-MAR-12,03-MAR-12,Ricardo,,en,174.89.29.110,noneley@sympatico.ca,15132698,000000123687007,4,4,Nothing I can think of.,4
345767,04-MAR-12,03-MAR-12,Jerome,,en,70.49.117.137,johnrodie@sympatico.ca,15130368,000000123693069,5,4,,5
345768,04-MAR-12,29-FEB-12,Khan,,en,184.147.120.213,stephen.clarke3@sympatico.ca,15098548,000000123610052,1,1,Solve my issue properly,3
345769,04-MAR-12,03-MAR-12,Martina,,en,70.24.89.121,c.lake@sympatico.ca,15127182,000000123680129,5,4,nothing she did well,4
345770,04-MAR-12,26-FEB-12,Ahmed,,en,174.89.28.213,hingrey@bell.net,15058528,000000123542071,5,5,"I was very happy with the agents quick and efficient manner that the agent resolved my issue and took the time to explain every detail of the adjustments to my accnt, and followed up with an e-mail confirming the call.",5
345771,04-MAR-12,03-MAR-12,Pedro,,en,70.51.158.49,dorbil@sympatico.ca,15128352,000000123680381,5,5,,4
345772,04-MAR-12,26-FEB-12,Jan,,en,184.144.74.81,rolyla@sympatico.ca,15061962,000000123538339,5,5,,5
345773,04-MAR-12,26-FEB-12,Susan,,fr,70.29.165.204,murielcadieux5@sympatico.ca,15060958,000000123539786,4,4,,4
345774,04-MAR-12,03-MAR-12,Haythem,,fr,67.68.164.137,diane-sarrazin@sympatico.ca,15128186,000000123693056,4,5,,5
345775,04-MAR-12,03-MAR-12,Vijay,,en,64.231.189.127,vajanous@sympatico.ca,15135226,000000123692278,4,4,The line was not so clear so I had to ask sometimes twice the same question but it was not his fault ,5
345776,04-MAR-12,03-MAR-12,Ashfaq,,en,76.64.207.229,dmcclintock@sympatico.ca,15128282,000000123681785,5,5,Everything went OK,5
345777,04-MAR-12,02-MAR-12,Ronald,,en,74.14.12.50,jmvlass@sympatico.ca,15119174,000000123657096,4,4,Our most recent experience was much much better than our previous two.... a good start towards re-establishing a positive working relationship.,3
345778,04-MAR-12,02-MAR-12,Monica,,en,184.144.42.135,percy_hm@sympatico.ca,15122586,000000123664347,2,3,,1
345779,04-MAR-12,24-FEB-12,Mohammed,,en,70.49.174.10,curt.mar@sympatico.ca,15034462,000000123498997,3,1,I continue to have problems with accessing Outlook Express and the Internet.  Last September I spent hours working with your Techs and finally the problem was solved.  I was told that there was a flaw in the connect to my line.  File # 9248560.  I had perfect service from Sept 2011 until about 3 weeks ago.  Now I am most frustrated again.  I told your tech (Mohmeed) about my Sept experience.  He worked on my computer and told me that there was nothing wrong.  NOT SO.  I am most frustrated and would appreciate a call from a Canadian based Technician.  Thank you.  Mary Curtis.  705-325-2790,1
345780,04-MAR-12,03-MAR-12,Sylvie,,en,65.95.23.105,hvinci@bell.net,15129636,000000123689073,5,5,"Silvie was a very pleasant, co-operative and helpful representative.",5
345781,04-MAR-12,02-MAR-12,Med nejib,,fr,184.144.236.146,samsonlaforge@bell.net,15123776,000000123662654,1,1,"Un technicien qui comprend ce qu'il fait. En autres, mon compte bloqué obligeait à inscrire un no. de mobile pour recevoir le code qui le débloquerait. Je n'ai pas de mobile, je n'en veux pas, et ces solutions n'ont aucun sens !",
345782,04-MAR-12,03-MAR-12,Ivette,,en,67.68.101.45,knightman@bell.net,15130864,000000123682148,5,5,fibe tv,5
345783,04-MAR-12,01-MAR-12,Brittany,,en,204.101.237.195,Jonbendle@bell.net,15100134,000000123644648,1,4,Not to charge me $22.95 for you screwing up my internet after I informed you I was moving from the city to the country.,1
345784,04-MAR-12,03-MAR-12,Michael,,en,70.27.195.60,tflydon@sympatico.ca,15134924,000000123686146,4,4,Nothing. This was only to ask a couple of  follow-up questions to my earlier call. ,4
345785,04-MAR-12,03-MAR-12,Mario,,en,184.146.109.34,ernieandev@sympatico.ca,15128646,000000123691850,5,4,no other thing,5
345786,04-MAR-12,01-MAR-12,Brahim,,fr,174.94.115.175,belkhatmi@bell.net,15101432,000000123648815,1,2,mieux servir Bell avec la clientèle   ,5
345787,04-MAR-12,03-MAR-12,Sarry,,en,184.147.20.96,marion.wagar@sympatico.ca,15131796,000000123692200,1,1,:You need to find people that know what they are doing,1
345788,04-MAR-12,03-MAR-12,Yassine,,fr,70.51.145.74,diftar@sympatico.ca,15128206,000000123692642,5,2,je ne pense pas,4
344185,05-MAR-12,29-FEB-12,Insaf,,fr,67.68.200.223,workshop.vitraux@sympatico.ca,15099714,000000123604902,4,2,"Mon service de téléphone et d'internet fonctionnaient très mal.  J'ai communiquer avec le service de Bell jeudi le 23 fév. J'ai pu avoir un 1er tech. sur place le vendredi que je n'ai jamais vu. J'ai RECOMMUNIQER avec Bell samedi pour savoir que c'est fermé. Lundi le 27 je RECOMMUNIQUE encore avec Bell pour avoir un 3ème techn. mardi après midi qui peut-être est passer je l'ai jamais vue non-plus!??!!* Mercredi le 29 fév. un autre tech. vient et je l'ai vue! Mais pour me dire que c'est le câble extérieur qu'il faut changer et d'autres techniciens doient venir demain le jeudi 1er mars. Imaginer; pas de téléphone et d'internet pour la plupart des gens pendant seulement 2 jours. Moi ca pris 1 semaine pour régler ce problème...? Même chose quand Bell a finalement changer mon modème 3 semaines auparavant. Avant de réaliser le problème, j'ai recu le nouveau modème une semaine après! Ca fait vraiment chié! Je ne comprend pas du tout car avant le service de Bell était impéccable et rapide. Je comprend tout a fait les situations ou il arrive parfois des bris. Mais la, j'ai l'impression d'être considérer comme quelqu'un a qui on accorde aucune confiance et de ne rien prendre en considération de la part du client. Ont n'est stupide et ont sait se service d'un téléphone nous autres aussi!
Enfin pour vous dire ''Que la madame est pas contante''",2
344186,05-MAR-12,02-MAR-12,Arun,,en,174.95.66.59,ressery@sympatico.ca,15123148,000000123653641,4,5,If it was a common problem with the power supplies why were we not told!  So I had to go a day without service as Bell didn't think to inform their users!,3
344187,05-MAR-12,04-MAR-12,Sukanya Mukherjee,,en,70.50.227.88,jamievickerman@sympatico.ca,15139214,000000123699902,1,1,"i will not reccomend bell, the service was awful",1
344188,05-MAR-12,04-MAR-12,Sarra,,fr,70.29.241.96,lgirard9@sympatico.ca,15140250,000000123697318,5,4,,4
344189,05-MAR-12,03-MAR-12,Chandler,,en,65.94.107.31,paulhuppe@bell.net,15132974,000000123688429,5,5,,5
344190,05-MAR-12,29-FEB-12,Hamdi,,fr,174.88.224.98,patricecormier@bell.net,15096358,000000123610526,4,3,Mon compte (consommation) n'est pas encore accessible dû à des travaux majeurs de restructuration du site Bell donc non lié au travail du conseiller Hamdi,4
344191,05-MAR-12,04-MAR-12,Heithem,,fr,174.93.215.246,lorraine.l@sympatico.ca,15140358,000000123700604,1,,"Je ne sais pas dans quel pays votre technicien m'a répondu mais la ligne était mauvaise et j'avais de la difficulté à le comprendre, obligé de le faire répété et aussi il ne comprenais pas les explications de mon problème. J'ai une suggestion à vous faire, il y a beaucoup de chômage au Québec, pourquoi Bell n'offre pas ces emplois ici au lieu d'envoyer le tout dans d'autres pays? Tout le monde sur la planète à droit au travail mais commençons par le Québec d'abord.",3
344192,05-MAR-12,04-MAR-12,Nisha,,en,76.69.21.138,brownsy@sympatico.ca,15136824,000000123703503,3,3,I was told by the rep my modem had been re-set to default and that was why I could not re-connect.  Who makes these decisions and why?  Is Bell customer friendly or not ?,2
344193,05-MAR-12,04-MAR-12,Med Heni,,fr,216.226.57.249,danielbrazeau@sympatico.ca,15137530,000000123700184,3,3,,4
344194,05-MAR-12,04-MAR-12,Sam,,en,206.172.223.28,mwwells@sympatico.ca,15141230,000000123705484,5,5,,3
344195,05-MAR-12,04-MAR-12,Max,,en,70.26.42.63,eag1@sympatico.ca,15138022,000000123698232,3,3,"I do think you need to have all your asvisers in the know about services, I was told that my old internet modem could be returnrd to any Bell store this is not the case.",3
344196,05-MAR-12,01-MAR-12,Gattu,,en,67.71.4.59,rmmark@sympatico.ca,15110738,000000123631206,4,4,We have something that popped up called incredimail.  I don't know where it came from & I wanted to know what it was how to get rid of it.  I guess with the problem of getting our mail in it wasn't addressed.  I still need to know what incredimail is all about. ,4
344197,05-MAR-12,04-MAR-12,David,,en,174.93.9.51,mkkarlik@bell.net,15141084,000000123696319,4,4,,4
344198,05-MAR-12,29-FEB-12,Rey,,en,64.228.192.210,qv1@sympatico.ca,15096890,000000123605258,1,1,"Better customer service, ",1
344199,05-MAR-12,03-MAR-12,Jeannette,,en,174.92.81.148,cyn.stapells@sympatico.ca,15127828,000000123681648,3,2,"The trouble began with an email message which upon opening was a virus which went through all my addresses.  Because of that, my email was blocked. To reopen it, I needed to get a verification code. This code had to go to an email address which was rather stupid since I couldn't get into my email address.  Hence the reason for phone Bell for help. But that didn't help since I needed an other email address (When I originally set up my email, I didn't make 2 email addresses.)or a cell phone.  So that didn't help!! So why could you not set it up so that the verification code came onto the original page where it was asking for email address and the verification code?

The girl did try very hard to help me!!",4
344200,05-MAR-12,04-MAR-12,Henry,,en,70.24.211.36,sgbshaw@bell.net,15142580,000000123702773,1,1,"I was not satisfied with the help I was not given. With over 55 years as a client
of Bell I should get better help. 95% of your service was good but this time no help ",3
344201,05-MAR-12,03-MAR-12,Ahmed,,fr,142.85.5.20,francoise500@sympatico.ca,15128888,000000123688435,4,5,,4
344202,05-MAR-12,04-MAR-12,Syed,,en,184.148.84.104,powered@sympatico.ca,15141774,000000123703091,5,5,,5
344203,05-MAR-12,04-MAR-12,Danielle,,en,64.229.239.54,landlocked@bell.net,15140100,000000123701678,5,5,lower amt.s would have been nice even,5
344204,05-MAR-12,29-FEB-12,Kimberly,,en,184.144.49.101,jdhallett@bell.net,15092342,000000123608475,5,5,Nothing with this representative. I have had several failed conversations with the other Bell reps. They say they will do things and they don't. I had bundled savings for years as I have 3 services my last bill took them all away for no reason. I will now only use the loyalty service number for any problems. Other reps on either chat or phone are a waste of my valuable time as they only mess things up. Had online chat Feb 1st and had to phone 27th Feb and when my bill came it was totally messed. Kimberly was very helpful and  concerned as to what I was saying. As for question 4 BELOW Definitely for Kimberly but NOT LIKELY if I had to rely on the previous 2 conversations.,2
344205,05-MAR-12,04-MAR-12,Mahesh,,en,76.70.78.97,rks@sympatico.ca,15142082,000000123705394,2,1,Solve my problem ..I wanted to be able to access my email on the new iphone 4s that I purchased at the Bell store  in Ottawa. NOT DONE ! In fairness I am far from being a technical person.,3
344206,05-MAR-12,04-MAR-12,Lilian,,en,76.69.20.109,bruce.lentz@sympatico.ca,15136834,000000123697247,5,5,NOTHING,5
344207,05-MAR-12,04-MAR-12,Marc-Andre,,en,76.70.65.184,jsblake@sympatico.ca,15139752,000000123700008,4,4,,4
344208,05-MAR-12,03-MAR-12,Judith,,en,74.14.118.15,vmalihin@sympatico.ca,15135370,000000123686066,5,5,,5
344209,05-MAR-12,04-MAR-12,Adnen,,fr,70.48.98.55,dwilisky@bell.net,15138008,000000123696691,5,5,,5
344738,03-MAR-12,28-FEB-12,Jeffery,,en,96.49.83.192,davisc@sympatico.ca,15076226,000000123598802,1,1,"It is not the customer's issue that Bell has divided itself into multiple divisions.   A reasonable business would create a specialised customer service team able to discuss and resolve/escalate issues that cross company divisions.  The customer sees BELL, regardless of product, and does not deserve (or appreciate) being passed back and forth between Mobility, DSL Internet, Portable Internet, Land lines, Mobility Internet, etc.
After a frustrating hour on the phone being passed between multiple departments, it became obvious that neither ""Jeffery"" nor any of the other agents I spoke with were trained or authorized to respond to my issue.
I requested to speak with a supervisor, and was informed that none were in the call centre (reasonable, given the time). I then requested that a supervisor call me to discuss my issue.  It has been more than 72 hours since the request, and I have yet to be contacted.  A supervisor from any company should be able to return a business call within 3 days. When a companys core business is communications, such a delay is unacceptable.
 Jeffery spent too much time trying to convince me that his supervisor would only be able to repeat and agree with what Jeffery had said, rather than correctly capturing the issue/reason for my call.  Once it has been determined that a supervisor is required for a resolution, contact details should be taken, and the call concluded. 
During the call, Jeffery undermined his supervisor by stating that he (Jeffery) has been with the company 3 years longer than his superior.  This show of jealousy came across as extremely unprofessional. 
",2
344739,03-MAR-12,02-MAR-12,Ayoub,,fr,184.151.114.81,villeneuve5a@sympatico.ca,15125288,000000123669128,5,1,J'ai un probleme intermiten la vitesse baisse et monte  ca fait 3  personnes qui vienne a la maison et j'ai toujours le meme probleme ,
344740,03-MAR-12,02-MAR-12,Sukanya Mukherjee,,en,69.159.70.23,eastmanl@sympatico.ca,15116890,000000123675221,2,2,,2
344741,03-MAR-12,02-MAR-12,Badreddine,,fr,76.64.88.71,samsith@sympatico.ca,15123774,000000123669573,5,4,Rien,5
344742,03-MAR-12,02-MAR-12,Kanni,,en,64.231.91.243,rdietz@sympatico.ca,15123066,000000123674633,4,1,not put me on hold,
344743,03-MAR-12,02-MAR-12,Martin,,en,76.64.148.22,asedore@bell.net,15114462,000000123668612,5,5,nothing,5
344744,03-MAR-12,02-MAR-12,Shroff,,en,74.15.62.116,paul.conway@sympatico.ca,15122462,000000123652895,5,5,"This was my second call on the problem and while the identification of the issue (Bell Servers) was the same, the problem was resolved quickly to my satisfaction.",5
344745,03-MAR-12,02-MAR-12,Ahmed,,en,70.24.175.134,meacoe@sympatico.ca,15121328,000000123666908,3,1,"Correct your account management webpage - ""Manage my email addresses"".  

I am still -- after several years -- unable to delete an email account.  Yesterday your technician told me that accounts had to be closed before they could be deleted.  He closed three accounts for me.  He also told me that I had to wait eight hours before I could delete them.  

Today I went online to delete the three accounts closed yesterday and received the same error message:  
""Sorry, the functionality to delete your email address is temporarily unavailable. We're working to resolve this issue as quickly as possible so please try again later. We apologize for any inconvenience.""


",3
344746,03-MAR-12,02-MAR-12,Sofien,,fr,69.159.161.24,tremblayadc@sympatico.ca,15125098,000000123659945,5,4,"satisfait pour c,a ",5
344747,03-MAR-12,02-MAR-12,Med Jeber,,fr,174.92.95.129,jac-andre.boulet@sympatico.ca,15118610,000000123658053,5,5,,5
344748,03-MAR-12,02-MAR-12,Ajay,,en,70.24.215.230,james.o@sympatico.ca,15118676,000000123653227,4,4,"Complete satisfaction this time compared to the past.  I actually
understood the person who was helping
me.  Keep this up and I won't consider
switching.",3
344749,03-MAR-12,02-MAR-12,Gloria,,en,174.88.100.43,vank2@bell.net,15125202,000000123675686,4,4,I am very happy,5
344750,03-MAR-12,01-MAR-12,Mohd,,en,76.65.18.79,ralph.johnson@sympatico.ca,15110324,000000123639671,5,5,?,4
344751,03-MAR-12,02-MAR-12,Wafa,,fr,74.15.142.49,mickey-m@sympatico.ca,15121556,000000123656204,5,5,"J'aurais aimé qu'un technicien soit
cédulé à un prix abordable pour installer ce que j'ai demandé.
",5
344752,03-MAR-12,02-MAR-12,Cecile,,en,76.68.48.154,cdcurley@sympatico.ca,15115468,000000123668270,4,4,,3
344753,03-MAR-12,02-MAR-12,Oscar,,en,76.70.80.75,lori.smerek@sympatico.ca,15120542,000000123667366,3,4,,3
344754,03-MAR-12,02-MAR-12,Brenda,,en,65.94.164.249,llariviere22@bell.net,15120494,000000123663654,5,5,nothing,4
344755,03-MAR-12,02-MAR-12,Dashrathan,,en,69.158.79.98,floyd.fudge@sympatico.ca,15117346,000000123655623,5,4,"nothing, really...the young man that I spoke with was courteous, helpful and he paced the contact to my speed....as one gets older that is seldom found...thanks!",5
344756,03-MAR-12,02-MAR-12,Mohamed,,fr,65.92.176.80,m__forget@sympatico.ca,15120784,000000123670570,5,4,trois transferts pour obtenir le bon service + temps d'attente... Poste de radio au lieu d'un jingle énervant pour l'attente au téléphone,5
344757,03-MAR-12,02-MAR-12,Mehdi,,en,76.68.150.50,jaypeelou@bell.net,15118794,000000123658624,5,5,,5
344758,03-MAR-12,02-MAR-12,Haythem,,fr,174.94.100.65,cloutierarmand@sympatico.ca,15115884,000000123674698,5,5,rien,5
344759,03-MAR-12,02-MAR-12,Ashwini,,en,69.158.141.59,wmustard@bell.net,15125550,000000123672393,4,3,"I paid $5.00 for 40GB additional bandwidth, but it was prorated based on the remaining time in my billing cycle.  I was not informed of this and I do not understand why it is so.",4
344760,03-MAR-12,02-MAR-12,Nizar,,fr,69.156.74.63,realgaron@sympatico.ca,15123078,000000123661214,5,5,rien,5
344761,03-MAR-12,02-MAR-12,David,,en,70.31.42.130,jagroh@sympatico.ca,15118648,000000123665195,5,4,n/a,4
344762,03-MAR-12,02-MAR-12,Tabetha,,en,70.29.11.2,jon.cross@sympatico.ca,15119362,000000123659486,5,5,nothing,5
344763,03-MAR-12,02-MAR-12,Sowmya,,en,70.52.220.166,maureen.kenny@sympatico.ca,15121198,000000123669389,5,5,Technician (Mbala?) was wonderful.  ,3
344764,03-MAR-12,02-MAR-12,Sarra,,fr,184.33.33.5,ann.sanders@sympatico.ca,15114346,000000123653328,3,4,Expliquer quand la location du modem est devenu optionnel et non obligatoire.,5
344765,03-MAR-12,01-MAR-12,Valerie,,en,69.157.60.25,hyphy@bell.net,15105472,000000123634471,5,4,nothing,4
344766,03-MAR-12,02-MAR-12,El Hadji,,en,70.26.146.36,theriault_5@sympatico.ca,15124928,000000123666814,4,4,,3
344767,03-MAR-12,02-MAR-12,Cherine,,fr,70.55.205.49,marcil.ar@sympatico.ca,15120924,000000123668137,4,5,première conseillère semblait très nerveuse et a dû quitter pour être remplacée par un confrère.,4
344768,03-MAR-12,02-MAR-12,Bedre,,en,69.158.133.210,cal.stewart@sympatico.ca,15115258,000000123664834,4,4,I was pleased that I did not have to wait on hold for a resolution to my problem. It was resolved very promptly!,4
344769,03-MAR-12,02-MAR-12,Salvador,,en,174.91.114.174,eddie0@sympatico.ca,15116926,000000123657710,5,5,"Salvador was pleasant and easy to talk to and solved my problem 
thanks",5
345260,03-MAR-12,02-MAR-12,Sandra,,en,74.12.248.12,lizardm5@sympatico.ca,15120476,000000123653116,5,5,Nothing,5
345261,03-MAR-12,02-MAR-12,Rym,,fr,70.48.26.74,karolle.grondin@sympatico.ca,15119700,000000123653822,3,5,"La personne a été cordiale et a bien répondu à ma demande. Cependant, je trouve déplacé que l'on me propose de passer à internet haute vitesse lorsque ma demande est de connaître la raison de la hausse de 2$ de ma facture internet.  

Je sentais  à l'arrière de ceci, la consigne du superviseur qui demande à tous ses employés de ""pluguer"" une vente par appel. 

Ces techniques de marketing m'horripilent. Cette critique en est une face à la philosophie de l'entrprise et ne touche aucunement l'employée qui tente de répondre aux demandes de son employeur. ",3
345262,03-MAR-12,02-MAR-12,Erika,,en,76.71.88.46,jespencer@sympatico.ca,15118992,000000123657640,5,5,,5
345263,03-MAR-12,02-MAR-12,Josh,,en,67.70.46.85,dennis.robinson@sympatico.ca,15116476,000000123660781,5,4,This was the second time I had called to resolve the matter of the missing modum. I thought it was resolved the first time I called.,5
345264,03-MAR-12,02-MAR-12,Ever,,en,70.49.80.83,chris.papachristou@sympatico.ca,15115664,000000123656302,5,5,,5
345265,03-MAR-12,01-MAR-12,Henry,,en,76.69.207.226,annettedeheer@sympatico.ca,15100902,000000123646450,4,3,,4
345266,03-MAR-12,02-MAR-12,Nadine,,en,76.70.80.217,c__pereira_4@sympatico.ca,15115242,000000123666506,5,5,no comment,5
345267,03-MAR-12,02-MAR-12,Suresh kumar,,en,64.229.230.133,pete.vanexan@sympatico.ca,15122590,000000123654744,5,5,,5
345268,03-MAR-12,02-MAR-12,Kat,,en,184.146.116.57,carl.wride@sympatico.ca,15115322,000000123659350,4,4,Spoke t0 several people before getting to the person for the results expected,4
345269,03-MAR-12,01-MAR-12,Hassiba,,fr,41.228.242.116,patricia.legendre@sympatico.ca,15109760,000000123638801,5,5,satisfaite du dépannage,5
345270,03-MAR-12,02-MAR-12,Ibtissem,,fr,67.68.175.195,andrepineault@sympatico.ca,15114270,000000123667969,5,5,"Nous vous avons contacté mardi le 28 février 2012 pour ledit problème et le technicien qui nous a répondu ne semblait pas savoir comment solutionner notre problème et nous a dit qu'il avait besoin de s'informer à ce sujet et qu'il nous rappellerait le même jour. Or nous n'avons pas eu de nouvelles de lui, il ne nous a jamais rappelé.C'est pourquoi nous avons rappelé votre service vendredi le 2 mars pour régler le problème. La technicienne qui nous a répondu a pris tout le temps nécessaire pour nous donner satisfaction. Elle a agi avec efficacité, courtoisie et professionnalisme.      
",5
345271,03-MAR-12,02-MAR-12,Dawood,,en,76.64.213.164,richard.strachan@sympatico.ca,15123210,000000123661893,4,5,No,5
345272,03-MAR-12,02-MAR-12,Suresh,,en,76.66.127.164,ngg@sympatico.ca,15122038,000000123654821,4,5,the teckie was terrific---,5
345273,03-MAR-12,21-FEB-12,Mukesh,,en,76.65.122.92,susanmiron@bell.net,15006331,000000123420769,4,4,,5
345274,03-MAR-12,02-MAR-12,Chekib,,fr,65.93.127.246,gillesd7@sympatico.ca,15117796,000000123673335,5,5,votre represent est u7b connaisseur,5
345275,03-MAR-12,02-MAR-12,Omar,,en,174.89.170.110,terryprea@sympatico.ca,15124858,000000123660213,5,5,it was satisfactory,5
345276,03-MAR-12,24-FEB-12,Lotfi,,fr,174.93.200.159,rperron.mboulianne@sympatico.ca,15043084,000000123496832,4,4,"Le seul point négatif c'est que le conseiller m'a dit que je recevrais la pièce dans un délai de 24 heures, soit le samedi par Purolator, ce qui me surprenait énormément.  J'ai finalement reçu la pièce le mardi suivant.",5
345277,03-MAR-12,02-MAR-12,Shyam,,en,184.144.27.128,angabraham@bell.net,15114306,000000123673653,5,5,"Absolutely nothing, the service was stellar!",5
345278,03-MAR-12,02-MAR-12,Shiann,,en,70.49.144.25,dunrovin@bell.net,15116818,000000123656818,5,5,,4
345279,03-MAR-12,02-MAR-12,Brad,,en,65.92.144.198,minnes@sympatico.ca,15121622,000000123662166,5,5,"Everything was great.  The representative was friendly, courteous, engaging and very helpful.  He resolved the problem extremely quickly which I really appreciate.
",5
345280,03-MAR-12,02-MAR-12,Ashwini,,en,65.93.216.76,efree@sympatico.ca,15116956,000000123659321,1,1,"Ashwini was only one in a long line of crappy reps. I don't even know which one he was. And I know he was not the worst.
One thing? Hah! Told the truth. Not blame me for Bell's failings. Listen. Not made me call several times and speak with 7 people before something was done. Not be rude.
I'd like to contact a real customer service person, emphasis on service.",2
345281,03-MAR-12,01-MAR-12,Henia,,en,74.12.137.95,alain.robert1@sympatico.ca,15100554,000000123629501,5,5,"less transfering, or better, if tranfered i would not have to provide all detail again to nest support person",4
345282,03-MAR-12,29-FEB-12,Pradeep,,en,174.91.80.189,ptambe@sympatico.ca,15096822,000000123612941,4,4,Had difficulties in hearing clearly as to the quwstions asked by the customer care representative . It may oerhaaps help if regular telephones were used . ,5
345283,03-MAR-12,02-MAR-12,Rajni,,en,65.95.124.152,gonzo13@sympatico.ca,15117900,000000123656065,1,1,Have someone i can understand!,1
345284,03-MAR-12,02-MAR-12,Sonia,,fr,76.69.184.92,monfran@sympatico.ca,15121768,000000123661079,5,5,,5
345285,03-MAR-12,26-FEB-12,Asir raja,,en,76.67.18.64,lexrex@sympatico.ca,15059886,000000123544767,5,5,"Nothing.  This rep., unlike some others in the past, was great!",4
345286,03-MAR-12,25-FEB-12,Jonathan,,en,184.147.21.30,j.godoy@sympatico.ca,15049600,000000123533496,5,5,,4
345287,03-MAR-12,01-MAR-12,Koussay,,fr,67.71.119.40,audrey023@sympatico.ca,15101128,000000123637794,4,1,"l'agent a très bien répondu à ma demande et passé le commande mais la journée que mon nouveau service devait être établi,cela n'a pas fonctionné et j'ai dû vous signalé le fait.J,ai eu comme réponse qu'il y avait un problème et que cela serait réglé dans les prochaines 72h.J'aurais apprécié que vous m'avisiez  qu'il y avait un problème et me donniez un nouveau rendez vous...et non que ce soit au client à faire la démarche.Maintenant j'apprécierait que l'on m'avise quand se sera corrigé.merci",2
345288,03-MAR-12,01-MAR-12,Leni,,en,70.50.114.28,janzimny@sympatico.ca,15105834,000000123648086,5,5,,5
345289,03-MAR-12,02-MAR-12,Manoranjith,,en,74.15.52.48,sari.budish@sympatico.ca,15123836,000000123675788,5,5,sometimes there is a difficult language barrier.,5
345290,03-MAR-12,17-FEB-12,Marwa,,fr,70.55.204.127,michel_manon@sympatico.ca,14959442,000000123336992,1,1,,1
345291,02-MAR-12,01-MAR-12,Chekib,,fr,69.159.163.31,ginette157@sympatico.ca,15104800,000000123648466,5,5,,5
345292,02-MAR-12,01-MAR-12,Abir,,fr,174.93.199.225,leodesgagne@sympatico.ca,15107360,000000123628247,4,4,"j.ai un pc pour mon epouse et on ne peu le connecte sur internet 
",
345293,03-MAR-12,02-MAR-12,Dan,,en,50.101.66.44,rickzardo@sympatico.ca,15123254,000000123672331,5,5,,5
345294,03-MAR-12,02-MAR-12,Kevan,,fr,70.31.222.243,andre309@sympatico.ca,15114238,000000123676479,4,4,probablement  pas!,5
345295,03-MAR-12,01-MAR-12,Geetha,,en,64.231.32.221,mcadams@sympatico.ca,15108470,000000123634044,4,4,,4
345789,04-MAR-12,03-MAR-12,Med Heni,,fr,70.51.145.74,diftar@sympatico.ca,15128208,000000123690633,4,2,peut-être,4
345790,04-MAR-12,03-MAR-12,Sihem,,fr,70.50.164.146,htrudelle12@sympatico.ca,15129604,000000123677666,4,2,"C'etait une panne generale du 418 hummm les enfants n'étaient pas très heureux.
Plus de 3 heures..",4
345791,04-MAR-12,03-MAR-12,Mohamed,,fr,184.145.208.138,bensoudab@bell.net,15126844,000000123681830,1,1,,1
345792,04-MAR-12,01-MAR-12,Nadia,,fr,70.30.185.3,lougobeil@sympatico.ca,15107672,000000123629953,5,5,Rien de plus. J'ai même été  très surprise d'avoir un conseiller aussi rapidement en ligne sans moment d'attende merci pour cette amélioration...........,5
345793,04-MAR-12,03-MAR-12,Alex,,fr,65.94.190.170,tnguyen_9@sympatico.ca,15124996,000000123676677,5,5,"Un bon technicien avec des bonnes connaissances
m'a aide' de regler les problemes pour une premiere fois.j' etais tres contente.",5
345794,04-MAR-12,03-MAR-12,Salvador,,en,74.15.21.185,tonyp12@sympatico.ca,15135096,000000123684824,5,5,,5
345795,04-MAR-12,02-MAR-12,Noureddine,,fr,174.88.166.107,marcellegault@sympatico.ca,15120920,000000123667636,1,1,"J'AI PASSER PAR 3 TECHNICIENS
SEUL LE DERNIER A RÉUSSI
ON FAIT TOUJOURS AFFAIRE AVEC LA TUNISIE?",
345796,04-MAR-12,03-MAR-12,Mireille,,en,74.12.216.236,max.k@sympatico.ca,15131972,000000123694408,5,5,nothing-- Mireille was excellent,4
345797,04-MAR-12,01-MAR-12,Houssemeddine,,fr,65.92.251.61,tremblay.r12@sympatico.ca,15112640,000000123639928,5,5,"comme je suis un client sans problème,je n'ai pas apprécié ma vitesse de connexion à la baisse inférieur à 1meg alors que mon forfait essentiel+ est censé me procuré une connexion à 2.2 meg environ ce qui n'est déjà pas beaucoup au prix que je trouve aujourd'hui trop élevé ainsi que la location du modem à près de 6$.par mois. J'aurais aimé ne pas avoir à subir ce contretemps étant donné le prix de ce forfait, j'aurais apprécié me voir offrir un forfait à meilleur prix de votre part.",4
345798,04-MAR-12,03-MAR-12,Manoranjith,,en,174.89.196.71,marigoldxo@sympatico.ca,15131774,000000123693920,5,5,nothing,5
345799,04-MAR-12,03-MAR-12,Nelly,,en,76.68.94.145,novakwz@bell.net,15132732,000000123681598,5,5,,5
345800,04-MAR-12,03-MAR-12,Joy,,en,99.237.79.170,astrid.malthaner@sympatico.ca,15126612,000000123687700,5,4,"Offer better plans to long term customers, every 5 years have a new set of tiered plans for long time customers to compete with changes in competition. Not just customer loyalty with one year discounts. But completely separate plans available for long term customers. this way customers who have been with you five ten fifteen years could access a plan that is similarly competative to the smaller upstarts. The single year discounts are a great offer but a long term solution   ",3
345801,04-MAR-12,02-MAR-12,Fakher,,fr,174.88.244.107,chantal.dandurand@bell.net,15115530,000000123669561,5,5,,5
345802,04-MAR-12,03-MAR-12,Ashwini,,en,76.69.10.240,gmhumphries@sympatico.ca,15129266,000000123683921,5,5,"Preamble before I got to speak to Ashwini took a while...I had a very specific problem which I had identified.

Ashwini was very efficient and personable. ",5
345803,04-MAR-12,03-MAR-12,Ameer,,en,70.30.233.73,tongil@sympatico.ca,15135082,000000123691400,5,5,,5
345804,04-MAR-12,03-MAR-12,Mathieu,,fr,70.51.144.64,gastonmartel@sympatico.ca,15129046,000000123677786,5,5,"On m'avait installé fibe télé et changé mon accès internet le vendredi 2 mars, mais samedi matin plus de télé et D'internet. Mon problème a été résolu très bien par le technicien.",5
345805,04-MAR-12,03-MAR-12,Eleanor,,en,64.231.0.51,fredplogs@sympatico.ca,15128921,000000123683937,5,5,,4
345806,04-MAR-12,02-MAR-12,David,,en,142.150.148.45,talut@sympatico.ca,15124754,000000123673087,5,4,Just fine...,4
345807,04-MAR-12,03-MAR-12,Mohan,,en,70.53.105.76,evelyn.fritz@sympatico.ca,15128682,000000123687706,4,3,This morning still had to re-boot internet,3
345808,04-MAR-12,24-FEB-12,Zohra,,fr,70.52.100.202,claude.simoneau11@sympatico.ca,15034194,000000123506339,1,1,"Elle semblait ne pas bien me comprendre et moi aussi j'avais de la difficulté à la comprendre, la personne m'a changé de forfait sans que j'aie accepté, j'ai accepté le crédit offert de $48.00 mais je lui ai dit que je gardais mon forfait que j'avais pour le moment et que cela me convenait pour la vitesse ainsi que le 45g de téléchargement.",2
345809,04-MAR-12,28-FEB-12,Cecile,,en,184.148.65.100,ruthmcornish@bell.net,15084426,000000123585287,4,4,"Cecile was my second  try at correcting the problem that day.Prior to cecile I spent the best part of an hour with another technician, who not only didn't solve the problem but actually made it worse. Bell must make available competent English language people first time or lose my business and I magine that of many others.

",2
345810,04-MAR-12,03-MAR-12,Ayoub,,fr,208.114.177.80,pierre.lortie@sympatico.ca,15133122,000000123680663,5,5,,5
345811,04-MAR-12,03-MAR-12,Preety,,en,69.157.1.72,mwebber000@sympatico.ca,15132540,000000123687546,5,5,This was a very good experience. The person who answered the call was efficient.,4
345812,04-MAR-12,01-MAR-12,Olivier,,en,67.68.45.57,h.miller@sympatico.ca,15105076,000000123639174,4,4,Nothing,5
345813,04-MAR-12,02-MAR-12,Moises,,en,65.95.106.95,suzette.ross@sympatico.ca,15124646,000000123670258,4,5,"The representative said he would call me back in the morning to ensure that the internet service was still working.  I thought that was very nice of him to suggest that!  However, I did not get the call.  The internet service was still fine, though. ",4
345814,04-MAR-12,18-FEB-12,Zohra,,fr,174.94.105.177,aziz.amimi@sympatico.ca,14964948,000000123365452,5,5,"parfait
j'attends ma prochaine facture bell pour voir si tout est en régle.
merci ",5
345815,04-MAR-12,02-MAR-12,Vineet,,en,74.15.54.226,howard.irving@sympatico.ca,15118302,000000123665182,1,1,A more competent person to help. I tried to reach his supervisor but did not get connected. The whole process was a waste of time.,1
345816,04-MAR-12,29-FEB-12,Wynbert,,en,174.95.181.26,norma.lang@sympatico.ca,15096066,000000123612608,5,4,,4
345817,04-MAR-12,03-MAR-12,Jose,,en,174.89.168.186,dsteen@sympatico.ca,15128422,000000123694587,2,2,"Learn how to support tablet OS's, or else do not have a blanket response, ""we do not support any iPad"" issues.  Tablets are part of the future market for your services.",2
345818,05-MAR-12,01-MAR-12,Edgar,,en,76.68.77.72,ahmed_alimari@sympatico.ca,15100498,000000123640123,4,4,Make sure that installation orders will be filfilled.,4
345819,05-MAR-12,04-MAR-12,Armando,,en,174.89.52.122,marion.perry@sympatico.ca,15140658,000000123700356,5,5,,4
344210,04-MAR-12,02-MAR-12,Diego,,en,69.159.113.175,lily.frank@sympatico.ca,15120376,000000123667942,5,5,THIS HAS BEEN OUTSTANDING AND I AM VERY GRATEFUL!,5
344211,04-MAR-12,01-MAR-12,Gustavo,,en,70.54.60.150,larry.rivers@sympatico.ca,15107222,000000123642368,4,4,on this call I had figured out the problem just did know the solution so your person just had to reset the firewall settings to factory defaults,3
344212,04-MAR-12,01-MAR-12,Helenpearl,,en,70.54.60.150,larry.rivers@sympatico.ca,15107224,000000123641523,3,3,1st level did what the script told her to do. Did not think outside the box. I gave her lots of information that could have been used to help resolve the problem without using steps that removed processes that have worked for years and only prolonged her agony,3
344213,04-MAR-12,18-SEP-10,Stephanie,,en,70.53.97.176,boronea_daniel@sympatico.ca,9381042,000000111427431,5,2,"Stephanie was amazing, but the retention agents who called me I remember them till this day and its quite some time since this interaction. Also my more recent interaction with you guys - just plain horrible. Nothing was done and our bill hasn't been reduced at all.  ",1
344214,05-MAR-12,04-MAR-12,Jose,,en,76.69.113.105,doogle.cat@sympatico.ca,15137892,000000123702300,4,5,nothing.......BELL may have finally gotten it right.....2 for 2 this week,4
344215,05-MAR-12,04-MAR-12,Rebeca,,en,70.29.249.26,joe.lee@sympatico.ca,15139624,000000123701800,4,5,"Rebecca , the technician was very pleasant and helpful!  Problem was completely resolved.",4
344216,05-MAR-12,04-MAR-12,Fatiha,,fr,76.67.159.136,cboris@sympatico.ca,15137096,000000123701077,2,1,Etre efficaces tt faire pour reteni un client d'une vie chez vous. Aller au dela de ce qui est entendu. Faire comme si on comptait pour vous ailleurs que sur une facture. ,1
344217,05-MAR-12,04-MAR-12,Kamel,,fr,184.151.114.40,y.lavertu@sympatico.ca,15143554,000000123707030,1,1,Pas reparé encore c'est long!,1
344218,05-MAR-12,02-MAR-12,Salim,,fr,174.93.234.197,lisette.tetreault@sympatico.ca,15120458,000000123668735,2,2,"m'expliquer mon forfait pour voir si il y avait meilleur façon d'éviter ces surplus de charge.

",2
344219,05-MAR-12,04-MAR-12,Bryan,,en,184.146.113.117,sharone@sympatico.ca,15142606,000000123703071,4,4,,4
344220,05-MAR-12,03-MAR-12,Bedre,,en,184.151.63.214,r.bourque@bell.net,15133288,000000123688009,4,4,"There was a small language barrier, the service tech didn't quite understand what I wanted her English was broken and hard to understand at times",5
344221,05-MAR-12,04-MAR-12,Hency,,en,70.26.140.238,esprague@sympatico.ca,15138178,000000123701659,4,5,,5
344222,05-MAR-12,03-MAR-12,Med Ramzi,,fr,184.146.244.205,gedi1@sympatico.ca,15129084,000000123685738,4,4,Je vais voir quand j'aurai ma facture.,5
344223,05-MAR-12,03-MAR-12,Houcem,,fr,70.53.197.156,jocelyn.veilleux@sympatico.ca,15130296,000000123681103,1,1,"Le but de mon appel était d'obtenir de l'aide afin de récupérer mes sites ""préférés"" disparus avec l'implantation du nouveau navigateur Explorer 9 le 2 mars dernier.  Votre conseiller m'a simplement dit que ceci était impossible et que je devrais refaire tout le travail à partir du début.  Il n'y a pas d'autre option selon lui.  Je suis en désaccord avec ça et j'estime qu'il doit être possible de transférer ces sites précieux d'un navigateur à un autre sans devoir repartir à zéro.  Est-ce que je me trompe?   ",2
344224,05-MAR-12,02-MAR-12,Brittany,,en,174.95.201.177,z.gutkowski@sympatico.ca,15125768,000000123654108,4,2,,3
344225,05-MAR-12,04-MAR-12,Geetha,,en,65.92.93.148,jabrahamse@sympatico.ca,15139148,000000123706369,5,5,Absolutely nothing was needed.  Krishna was very patient and solved my problem perfectly.,5
344226,05-MAR-12,26-JAN-12,Sabrine,,fr,70.51.173.139,cassieconnie@bell.net,14744776,000000122838682,5,5,"il m'a fallu ce 4 ieme appel afin de pouvoir finaliser le probleme, grace a Sabrine . UN PROFFESSIONALISME extraordinaire et positif. Merci",5
344227,05-MAR-12,03-MAR-12,Joshua,,fr,161.68.31.6,nick.konstantakos@sympatico.ca,15132618,000000123691090,3,4,,4
344228,05-MAR-12,04-MAR-12,Bernard Vijay,,en,184.146.163.174,jayef.hause@sympatico.ca,15139288,000000123700962,5,5,Nothing,5
344229,05-MAR-12,04-MAR-12,Shakeel,,en,70.31.56.249,scott.thomson032@sympatico.ca,15142512,000000123702981,5,5,I would have liked to learned more about your new Fibe TV and when it will be available in our area (Oshawa),5
344230,05-MAR-12,04-MAR-12,Mahesh,,en,65.95.34.2,jj.chan@sympatico.ca,15139518,000000123706239,5,5,You could of let me know about how to check my account for useage a long time ago. Instead you finally advise me when I brought up the extra charge on my bill.,4
344231,05-MAR-12,23-FEB-12,Tony,,en,174.94.54.217,k_boehm@bell.net,15025000,000000123477887,2,,"I am finding that switching from Rogers to Bell to be very confusing and difficult.  I am not tech savy and the fact that I was not given the proper information is upsetting!!  I was not told how to set up my call answer service and therefore did not have it. The technician did not unhook or tell me to unhook the previous modems and therefore I was still on their service. I could not access anything on the Bell internet and I had to call today, March 5/12 to find out what to do.  Even though i followed the instructions my answering service for the phone is still the message from my old #.  I am ready to cancel Bell and go back to Rogers!!!",2
344232,05-MAR-12,02-MAR-12,Joelle,,en,65.95.91.94,mmoes@sympatico.ca,15121714,000000123661155,5,3,"I had arranged a new internet package,with incresed speed and usage. it was supposed to be effective Mar 2nd. I phoned and Joelle was able to tell me all had been done except the speed increase.She said it would kick in at midnight but I could check with tech support to to see if speed was increased. I checked the same day and found out it had not been increased. Eventually, after an hour plus on the phone with one customer care agent and two tech people, one in India the other in the Philippines, and two call backs, my speed was finally increased.This whole process I thought was to have been done automatically. Having said that the two tech ladies I dealt with were outstanding, patient, polite and knowledgable. Frankly, and based on numerous  previous dealings with Bell I grown to expect friendly service but  poor execution, and don't see any sign of change. I am sure you are aware there is alot of pressure to convert to cable, for phone, internet, and TV , and many friends and family have done just that. As a shareholder I am concerned.",2
344233,05-MAR-12,04-MAR-12,Meriem,,fr,70.55.92.145,n.morin44@bell.net,15141248,000000123696331,5,5,"Rien de plus
",5
344234,05-MAR-12,04-MAR-12,Syed,,en,174.93.173.69,c.w.boniecki@sympatico.ca,15136918,000000123696738,5,4,,5
344235,05-MAR-12,04-MAR-12,Nelson,,en,67.71.5.246,wayne.powell2@sympatico.ca,15143456,000000123707171,5,5,Did not mined but had to ask to repeat a lot of the conversion,5
344236,02-MAR-12,28-FEB-12,Sowjanya,,en,184.145.74.141,kari.design@sympatico.ca,15079938,000000123588984,4,4,,4
344237,02-MAR-12,01-MAR-12,Hassiba,,fr,174.88.164.103,d.brown@sympatico.ca,15102806,000000123629835,5,5,,5
344770,03-MAR-12,02-MAR-12,Insaf,,fr,65.94.7.9,d_poudrette@sympatico.ca,15116090,000000123662652,4,4,"Lorsque nous concluons une entente pour un forfait, il y a toujours des erreurs et des oublis lors des 2 factures suivantes. Efforcez-vous d'appliquer ce qui a été conclu m'éviterais d'avoir à rappeler le mois suivant et passer une heure à demander de faire les correctifs chez Bell. C'est ainsi à chaque année et je suis ""tannée"" de perdre du temps chaque fois.",3
344771,03-MAR-12,02-MAR-12,Marcos,,en,76.68.48.228,barkis@sympatico.ca,15114664,000000123669443,5,5,My experience was completely satisfactory.,5
344772,03-MAR-12,02-MAR-12,Faouzia,,fr,184.148.216.161,normandbedard4@sympatico.ca,15122162,000000123657809,5,4,,4
344773,03-MAR-12,02-MAR-12,G Benj,,en,64.231.212.113,john.draper@sympatico.ca,15119286,000000123662129,3,4,,4
344774,03-MAR-12,01-MAR-12,Pedro,,en,184.145.87.156,rlawford@sympatico.ca,15110708,000000123630685,5,5,Answer the phone more quickly - I had to wait on the line for 10 - 15 minutes  before Pedro came on.,5
344775,03-MAR-12,02-MAR-12,Edwin,,en,70.49.243.146,bmcallister1@sympatico.ca,15114968,000000123656466,3,1,I was suppose to hear back about whether or not our issue was resolved.  I never heard back.,1
344776,03-MAR-12,01-MAR-12,Kelly,,en,65.95.8.246,wr.evans@sympatico.ca,15113163,000000123645822,,,You could have avoided the entire need for my inquiry if my call a month earlier had been handled correctly and with accuracy. ,3
344777,03-MAR-12,02-MAR-12,Naveenkumar,,en,65.92.74.137,teddawson@sympatico.ca,15124824,000000123670822,1,1,"The representative did not know how to solve the problem. Further, he continued to access my computer after we had concluded the business and followed my use which compromised my security!",
344778,03-MAR-12,02-MAR-12,Srinivas,,en,64.231.188.102,tabarrow1@sympatico.ca,15124736,000000123654877,4,4,,4
344779,03-MAR-12,02-MAR-12,Sabha,,en,76.70.103.193,randkmartin@sympatico.ca,15122996,000000123665583,4,4,respected my request to not call back!! I had requested that when speaking with Sabha but ended up getting a call later that evening at a very inconvenient time and was hassled by a different gentleman from Bell.  I was not impressed at all!!!!!,4
344780,03-MAR-12,02-MAR-12,Martina,,en,76.70.103.193,randkmartin@sympatico.ca,15122998,000000123667595,4,4,,4
344781,03-MAR-12,26-FEB-12,Melvin,,en,174.94.26.2,eileen.wilson@sympatico.ca,15057634,000000123536968,4,4,I think everything that you did was just fine and there was nothing to be done to improve what was done.  Thank you for your speedy help.  We received our new equipment in 2 days not 3 as expected.  Eileen Wilson,5
344782,03-MAR-12,02-MAR-12,Ivette,,en,76.71.59.231,dalan@sympatico.ca,15116114,000000123655307,4,5,Not affiliated with Microsoft to add the extra steps for me to connect.  It actually caused me to get a different email account - the one that I use daily.,3
344783,03-MAR-12,01-MAR-12,Diego,,en,74.15.77.142,michaeltaylor_347@sympatico.ca,15108688,000000123636297,5,4,Eliminate frustration of having to talk with different people in different departments.......after all it's all on one bill so no reason one person can't have all relevant info. in front of them. Too long waiting period to get where you want to go!,5
344784,03-MAR-12,02-MAR-12,Anis,,fr,174.93.160.33,sgouel@sympatico.ca,15124026,000000123673278,5,5,,5
344785,03-MAR-12,02-MAR-12,Shakeel,,en,76.65.12.12,j.raplh@sympatico.ca,15118586,000000123675996,4,3,"iam wwould have liked to be able to to connect my my pandigital e-reader to the wireless network.  the customer service advisor was quite helpful in leading me through, but we wre unable to save the SSID and the security code.",5
344786,03-MAR-12,02-MAR-12,Sana,,fr,70.52.106.111,pepin.yvon@sympatico.ca,15122584,000000123656732,5,5,prix plus bas ,3
344787,03-MAR-12,02-MAR-12,David,,en,70.54.7.151,jsearle1@sympatico.ca,15119466,000000123662251,5,5,,5
344788,03-MAR-12,02-MAR-12,Haythem,,fr,174.93.207.94,mimi500@sympatico.ca,15121610,000000123672269,5,5,,5
344789,03-MAR-12,02-MAR-12,Asra,,en,50.101.55.64,bert.witvoet@sympatico.ca,15114802,000000123659836,5,5,No comment,5
344790,03-MAR-12,02-MAR-12,Vijay,,en,76.69.38.161,athavian.bamji@sympatico.ca,15114522,000000123662768,5,4,,5
344791,03-MAR-12,02-MAR-12,Andrew,,en,70.30.20.95,harrison36@sympatico.ca,15118120,000000123658086,1,1,stop charging for items I don't owe and then telling me to pay the full balance before I get credited...just doesn't make any sense to me.  I have to pay for something I did not charge???????,1
344792,03-MAR-12,02-MAR-12,Claudia,,en,174.93.114.240,palderson@sympatico.ca,15122332,000000123668925,5,5,,5
344793,03-MAR-12,02-MAR-12,David,,en,65.92.209.134,williamperera@sympatico.ca,15125510,000000123654932,5,5,,5
344794,03-MAR-12,02-MAR-12,Linda,,en,74.14.84.210,cotefarms@sympatico.ca,15115960,000000123664744,5,4,,4
344795,03-MAR-12,01-MAR-12,Nidhal,,fr,70.48.137.20,alpha_08@sympatico.ca,15100670,000000123639228,1,1,avoir de bon service,1
344796,03-MAR-12,01-MAR-12,Sondes,,fr,70.48.137.20,alpha_08@sympatico.ca,15100672,000000123638220,1,1,vs etes nul,1
344797,03-MAR-12,02-MAR-12,Johanna,,en,70.27.51.52,4wilsonz@bell.net,15113440,000000123656193,5,4,"It gets very tiring being told one thing by your company (no more modem fees EVER) and then being charged a modem fee anyway. If it were not for me watching my statements closely, I would end up paying for things I was told I would not be charged with. It would be nice to see companies like Bell pay closer attention to what they tell their customers.",
344798,03-MAR-12,02-MAR-12,Jose,,en,65.95.111.243,bjarmit@bell.net,15114914,000000123661575,5,3,,4
344799,03-MAR-12,02-MAR-12,Silumula Swathi,,en,65.95.126.232,christine.chapman@sympatico.ca,15115718,000000123673323,2,1,speak slowly and keep speaking online,4
344800,03-MAR-12,03-MAR-12,Gopinath,,en,67.71.179.140,vivienjankovic1@sympatico.ca,15125314,000000123676815,4,5,,5
344801,03-MAR-12,02-MAR-12,Karen,,en,184.145.100.128,dan.difruscio@sympatico.ca,15116130,000000123655742,5,5,"Nothing - I was pleasantly surprised by the response time and how well my problem was resolved.   

If this is the new Bell - I am impressed.  ",5
344802,03-MAR-12,02-MAR-12,Mohamed,,fr,76.68.164.241,denishull@sympatico.ca,15116464,000000123669970,4,4,,5
344803,03-MAR-12,02-MAR-12,Asra,,en,70.26.35.142,rogerdesjardins_15@sympatico.ca,15123418,000000123671961,4,5,Had problem understanding the Technician from a foreiign contry (India),3
344804,02-MAR-12,28-FEB-12,Judith,,en,174.95.255.211,rlscott@sympatico.ca,15084076,000000123593786,5,4,,4
344805,02-MAR-12,27-FEB-12,Susan,,en,76.64.47.55,lnmcq@bell.net,15068882,000000123555142,3,1,,2
344806,02-MAR-12,27-FEB-12,Adel,,fr,76.68.235.125,tony.luz@sympatico.ca,15072464,000000123550333,4,4,,5
344807,02-MAR-12,29-FEB-12,Rahali,,fr,70.26.35.199,leviss@sympatico.ca,15093976,000000123615105,5,5,"Me frotter dans le dos :) 
Just Kidding here....",4
344808,03-MAR-12,02-MAR-12,O'Neil,,en,70.53.56.118,sandybrown69@sympatico.ca,15123812,000000123657134,5,5,nothing,
344809,03-MAR-12,02-MAR-12,Julio,,en,184.151.114.191,valerieprice@sympatico.ca,15125188,000000123667605,5,5,Nothing - Julio was terrific!,5
345296,03-MAR-12,02-MAR-12,Caroline,,en,50.101.250.242,gcjjohnson@sympatico.ca,15117612,000000123667383,1,1,"The one thing you could have done to improve my recent experience is get it right the first time.  This experience started on Feb. 6, 2012 when a new wireless modem was to be sent to me by Feb. 8th. No modem showed up, called back on Feb. 13th and was told order never went through and a new order is being done and will receive modem in 7-10 days(B37A95F7 work #).  Called again on Feb. 24th as no modem had showed up and was told order never went through and a new order is being completed and the modem will be to me in 3-5days (work# 123494687). Still no modem on Mar.2nd called again and was very upset as I was told once again that the order never went through and a new one is being sent and will receive it by Wed. Mar.7th by purolator.  This has been absolutley ridiculous with the inconsistency in time that the modem will be received in and the obvious issue with your system that needs to be fixed as orders are not being prosessed. Back in January I ordered calling cards to take on our vacation and was told that if I did not receive them prior to leaving, to call and my number would be given to me so I would be able to use the service while away.  I called the day before I left as no calling cards were received and was told that something was wrong with the system as the ORDER NEVER WENT THROUGH. So I did not receive calling cards until I was back from my vacation.
We have been long time customers of Bell and I had no intentions of changing services to a different company, but this is not acceptable and if my modem is not here my the 7th of march I will be switching services to a different company.  I have given your company lots of chances as each phone call has lasted at least a half an hour being tranferred to differet departments and being disconnected. 
very unsatisfied customer
Carey Johnson",1
345297,03-MAR-12,02-MAR-12,Imen,,en,70.49.127.31,micakcorej@sympatico.ca,15121470,000000123674277,5,5,I chose toask the questions on the French side because I have difficulty understanding the English Representatives even though I would prefer to have an English Representative.,4
345298,03-MAR-12,02-MAR-12,Med Salah,,fr,70.29.224.214,morinfraser@sympatico.ca,15121796,000000123659571,2,1,devais me rappeler le lendemain avant midi mais pas recu d'appel,2
345299,03-MAR-12,02-MAR-12,Rowena,,en,69.156.29.26,ststuart76@sympatico.ca,15124562,000000123654994,4,5,"1. This is the SECOND time you have asked for this survey.Please only ask once.
Your internet system has too many passwords .  Frankly it is really annoying and you should be helping people somehow with a reference printout to keep near their computer to deal with this. your internet service is great but this password issue makes me very angry.
For days over the past week I  could not send or receive emails without an EMAIL password, and your representative kindly helped me with that problem.
It's absolutely crazy, and even for 1-2 days after resolving it, the box kept coming up asking for that same password which I had never needed in 3 or more years.",4
345300,03-MAR-12,02-MAR-12,Wayne,,en,216.168.123.224,mwalters6@sympatico.ca,15121930,000000123655422,5,5,Wait time on the telephone to reach a representative...however I understand you do have large volumes of calls...not a huge issue,5
345301,05-MAR-12,02-MAR-12,David,,en,72.20.66.104,aagautreau@sympatico.ca,15113806,000000123663845,5,5,,1
345302,05-MAR-12,02-MAR-12,Asma,,en,74.15.91.111,fbutters@sympatico.ca,15117258,000000123665779,4,4,,4
345303,05-MAR-12,03-MAR-12,Mauricio,,en,70.27.112.74,bjnewton@bell.net,15126928,000000123689421,5,5,,5
345304,05-MAR-12,04-MAR-12,Aprajit,,en,65.94.67.185,jasonv@sympatico.ca,15139270,000000123704930,1,1,"actually provide service, horrible overseas service, your service is outsourced and horrible. Everyone lied and did not provide service. ",1
345305,05-MAR-12,04-MAR-12,Greg,,en,65.94.67.185,jasonv@sympatico.ca,15139264,000000123703008,1,1,"actually provide service, horrible overseas service, your service is outsourced and horrible. Everyone lied and did not provide service. ",1
345306,05-MAR-12,03-MAR-12,Med Heni,,fr,70.52.65.64,r.bernier465@sympatico.ca,15133284,000000123683143,5,5,Rien d'autre je suis satisfait de ce que j'ai obtenue. Merci.,5
345307,05-MAR-12,12-FEB-12,Sudhakar,,en,184.148.153.163,ltcook@sympatico.ca,14897854,000000123225854,4,4,,5
345308,05-MAR-12,26-FEB-12,Priyanka,,en,70.26.175.172,sandymacrae@sympatico.ca,15062198,000000123536281,5,4,,4
345309,05-MAR-12,01-MAR-12,Edward,,en,174.91.175.160,brett.soutter@sympatico.ca,15101808,000000123648765,1,1,"Lived up to the simple committments made in the phone call.
1) Call me back, as you said you would.
2) Ship me the power adapter, as you said you would.
Bell, you utterly suck. Am just considering cancelling service rather than having yet another ""episode"" with Bell service. Honestly, I don't know how you stay in business.",1
345310,05-MAR-12,04-MAR-12,Kiely,,en,174.91.181.72,mslourdes@bell.net,15141190,000000123704164,5,5,Everything was fine,5
345311,05-MAR-12,04-MAR-12,Rodolfo,,en,67.70.87.185,mjhamelin@sympatico.ca,15141062,000000123702721,5,3,Replace an 11 year old modem at no charge.I guess I have'nt been a Bell Customer long enough. You charged me $20.00 shipping.,4
345312,05-MAR-12,04-MAR-12,Mario,,en,70.50.56.129,noel.whitney@sympatico.ca,15141364,000000123704862,5,5,,5
345313,05-MAR-12,04-MAR-12,Divya,,en,70.51.98.37,kgmoss@sympatico.ca,15139948,000000123701157,4,4,,4
345314,05-MAR-12,04-MAR-12,Walid,,en,65.94.208.241,satnuov@sympatico.ca,15142474,000000123698987,5,5,,5
345315,05-MAR-12,04-MAR-12,Walid,,fr,174.95.234.242,r.st-jean@bell.net,15141860,000000123706778,5,5,,5
345316,05-MAR-12,03-MAR-12,Jorge Alberto,,en,70.24.173.194,lbourgon@sympatico.ca,15131064,000000123681364,4,4,,4
345317,05-MAR-12,03-MAR-12,Arianne,,en,64.231.150.141,p.jross@sympatico.ca,15132834,000000123694848,5,5,"Nothing, Ariane was great!!!!  Hire more like her and keep the jobs in Canada!!!!!",4
345318,05-MAR-12,01-MAR-12,Med Amine,,fr,70.55.180.183,richardmarenger@sympatico.ca,15110630,000000123647113,4,4,rien,5
345319,05-MAR-12,04-MAR-12,Melvin,,en,174.95.100.77,ron.wootton@sympatico.ca,15142208,000000123696357,4,4,male Service rep. had a deep voice and  was hard to understand ,4
345320,05-MAR-12,02-MAR-12,Med Jeber,,en,65.92.36.170,dtarr@sympatico.ca,15116798,000000123655389,5,5,"nothing, the agent was very polite and gave me an excellent service",5
345321,03-MAR-12,03-MAR-12,Abdul,,en,76.68.122.238,d.morren@bell.net,15116072,000000123676955,1,1,I'm sick of being transferred to 3rd world countries when I call in with a problem. The people you speak to are always clueless and spend the first 10 minutes you talk to them just trying to find your account.They also have 0 technical expertise so they are a complete waste of time. Put some competent North American people on Tier 1 support and maybe you might get some better responses on this survey! ,1
345820,06-MAR-12,05-MAR-12,Imen,,fr,76.71.181.4,lepipou@sympatico.ca,15148966,000000123710547,1,1,"J'ai downloader un logiciel «Service de sécurité internet Bell» que j'ai reçu par e-mail de chez vous. Au redémarrage tel que demandé, mon ordi s'est mis à tourné dans le «beurre». J'ai alors appelé Bell. La personne Bell m'a dit que non on ne recevait pas ce logiciel par e-mailpour pour ensuite se rétracter après avoir vérifié je suppose. Elle m'a fait encore redémarrer mon ordi mais le problème subsistait. J'avais beau lui dire que l'ordi gelait. elle m'a dit que ce n'était pas un problème occasionné par le logiciel et pourtant ca l'était car lorsque j'ai réussi à le supprimer tout est redevenu dans la normale.
Si elle m'avait dit de ne pas utiliser l'option normale par défaut au démarrage de Windows elle m'aurait beaucoup aidé. C'est ce que j'ai fait. J'ai pu ensuite supprimer ce que voue m'avez envoyé. Normalement, j'ai un bon service, c'est pour ça que je recommanderais Bell quand même.",5
345821,06-MAR-12,05-MAR-12,Pamela,,en,76.69.134.209,hoosier@sympatico.ca,15147438,000000123710829,5,5,,4
345822,06-MAR-12,05-MAR-12,Sheila,,en,76.64.123.43,carolhroy@bell.net,15145122,000000123722217,5,5,,5
345823,06-MAR-12,05-MAR-12,Sriram,,en,67.68.9.4,vlessard@sympatico.ca,15152968,000000123718334,4,4,,4
345824,06-MAR-12,05-MAR-12,Lobna,,fr,76.67.170.138,robert_giguere@sympatico.ca,15151496,000000123721476,5,5,,5
345825,06-MAR-12,05-MAR-12,Shashank,,en,70.29.11.45,b.broekema@sympatico.ca,15144476,000000123721686,5,5,some tech from out of country is hard to understand.,5
345826,06-MAR-12,05-MAR-12,Ilona,,en,70.54.0.113,steve.ruthkenney@sympatico.ca,15152314,000000123713142,4,4,,4
345827,06-MAR-12,04-MAR-12,Ben Bourouba,,fr,174.95.121.227,jeanphilippe13@sympatico.ca,15139394,000000123698245,1,1,Une chance que j 'ai rappele le lendemain car personne m'a récontacte  pour mon probleme. j'ai parle a deux personnes sans succès et surtout la deuxieme était assez bete merci. Je suis présentement en reflection pour aller avec un concurrent Vidéotron.  Je ne suis vraiment pas content du service reçu.,1
345828,06-MAR-12,05-MAR-12,Donna,,en,69.158.119.8,gary.james@sympatico.ca,15146920,000000123724130,2,2,solve my problem,3
345829,06-MAR-12,05-MAR-12,Eleanor,,en,207.164.79.100,percyw@sympatico.ca,15150830,000000123712519,1,1,"Put trained people on the phone, the customer service at bell really does SUCK!!!!",1
345830,06-MAR-12,05-MAR-12,Stephan,,en,184.146.133.128,iidfc@bell.net,15147532,000000123716408,4,4,,4
345831,06-MAR-12,05-MAR-12,Kyle,,en,76.69.24.85,biline@sympatico.ca,15144710,000000123712559,4,4,"When I upgraded my internet service from Essential to Performance, I was told That I needed a new modum and that it required a technician to install it.
I received an email to that effect.
The day it was supposed to be installed,nobody from Bell came,neither was I phoned about it.
So 4 days later I phoned Bell,to ask what had happened.
Then I was told that I did not need a new Modum, when Someone changes from Essential to Performance.
So maybe it would be helpful to relay the correct information to customers when they switch from one program to another, so they do not have to arrange for a person to be available during that time.
Otherwise the Permance program works well.
Thank you.",4
345832,06-MAR-12,05-MAR-12,Mohamed Amine,,fr,50.100.104.241,normandveilleux14@sympatico.ca,15150488,000000123720275,4,4,,4
345833,06-MAR-12,05-MAR-12,Rowena,,en,64.231.194.63,ron.gravelle@sympatico.ca,15151574,000000123709401,4,4,"Requests were completed promptly, I was satisfied with the time line.",4
345834,06-MAR-12,05-MAR-12,Alfonso,,en,70.54.20.241,allan.mills@sympatico.ca,15144182,000000123715799,5,5,Nothing more,5
345835,06-MAR-12,05-MAR-12,Liza,,en,184.144.32.148,cactuss@sympatico.ca,15145006,000000123720583,5,5,Offer Liza a gold medal for service above and beyond the call of duty. She was outstanding in my humble view.,5
345836,06-MAR-12,05-MAR-12,Sulochana,,en,70.51.206.6,jean-ernie@bell.net,15147898,000000123716881,5,5,nothing by bell,5
345837,06-MAR-12,05-MAR-12,Ashfaq,,en,207.219.69.131,john.sabelli@sympatico.ca,15148248,000000123720877,5,5,,3
345838,06-MAR-12,05-MAR-12,Saranya,,en,70.49.107.6,d-nogas@sympatico.ca,15145636,000000123724156,2,2,"The agent could have offered to fix the problem (with my Bell.Ca account )I was experiencing instead of explaining how I should do it on the Bell.ca website. I followed her instructions but was not able to correct the problems with my account. This made it necessary for me to contact Bell Internet Tech Support and spend an additional 35 minutes to have the problem corrected.
The problem with my account was not caused by me but required nearly 2 hours of my time speaking with 4 different Bell customer support agents for nearly 2 hours until things were corrected.
In the end the problem was ressolved and access and control of my Bell.ca account is now working properly. ",3
345839,06-MAR-12,05-MAR-12,Ahmed,,fr,67.68.72.26,jpdube49@sympatico.ca,15148352,000000123712385,5,5,,5
345840,06-MAR-12,05-MAR-12,Francis,,en,70.53.101.211,kgj@sympatico.ca,15148634,000000123716321,4,3,,4
345841,06-MAR-12,05-MAR-12,Karen,,en,70.52.183.208,scott.stlouis@sympatico.ca,15151878,000000123718864,5,5,,5
345842,06-MAR-12,05-MAR-12,Manel,,fr,70.49.79.72,guylainecarpentier3@sympatico.ca,15147248,000000123720177,5,5,,4
345843,06-MAR-12,05-MAR-12,Uzair,,en,65.95.136.33,lbaker@bell.net,15148880,000000123723536,4,4,"Nothing.  The gentleman, Nelson, that I was connected to was very polite and helpful.",5
345844,06-MAR-12,05-MAR-12,Melissa,,en,174.95.191.191,rondowney@sympatico.ca,15151586,000000123725917,5,5,,4
345845,06-MAR-12,05-MAR-12,Martine,,fr,70.48.48.106,jpdenlal@sympatico.ca,15148348,000000123720097,4,5,,5
345846,06-MAR-12,05-MAR-12,Pat,,en,99.243.22.187,bartz.boncambi@sympatico.ca,15144556,000000123718463,,1,"There must be a mistake, I didnt make a call yesterday!  Please explain?  I only answered the other quetions to this survey in order to submit this statement and request.",1
345847,06-MAR-12,05-MAR-12,Ahmed Ramy,,fr,66.131.91.130,PIERRE_GIRARD10@sympatico.ca,15143886,000000123717601,5,2,"offrir internet haute vitesse a ma résidence. Il est tr`s décevant que mon plus proche voisin sois commecté haute vitesse depuis 1 ans et moi je continue a avoir connection 56k/s. c'est innacceptable en 2012.

Dans l'espoir que le développement continue! merci",3
345848,04-MAR-12,03-MAR-12,Mario,,en,76.70.113.73,ann.grace@bell.net,15126492,000000123685045,5,5,unlike previous calls to your office .. nothing - I was happy & satified. thank you,4
345849,04-MAR-12,03-MAR-12,Yassine,,fr,67.68.146.210,caroline.cayouette@sympatico.ca,15127296,000000123693114,5,4,,4
345850,04-MAR-12,03-MAR-12,Ali,,en,70.49.171.131,alexpr10@sympatico.ca,15126260,000000123686958,5,4,,5
345851,04-MAR-12,02-MAR-12,Rodolfo,,en,70.26.39.223,fpantalone@sympatico.ca,15117374,000000123661081,5,5,,5
345852,05-MAR-12,27-FEB-12,John,,en,174.92.87.91,frewer@sympatico.ca,15066708,000000123563465,4,4,the telephone number he referred me to was not accessible from our area so I had to find another one.  He was very polite and made a follow up phone call the next day which was appreciated,
351685,17-APR-12,15-APR-12,Louis,,en,199.91.253.45,Dubes@bell.net,15286528,000000124581460,1,2,"You made me come home at noon to sit and wait for a guy who already came before I got there. Im very angry that noone had the respect to their customer to advise them they didnt need to come. So therefore I have no idea what he did. Also, I lost out on being paid as I was home from 12-6. Not impressed.",1
351686,17-APR-12,15-APR-12,Alex,,en,74.14.140.6,mmsalesadmin@sympatico.ca,15291252,000000124581689,4,4,"Finally when Alex helped me on the 15th of April he was very helpful and everthing is working fine now.
But he was my 4th or fifth call to Bell support.",4
351687,17-APR-12,16-APR-12,Pamela,,en,174.94.21.180,chivon@sympatico.ca,15296172,000000124592837,5,5,just to keep me hooked up to sharing with the technician in case of any future problems. i dont know if that is possible,5
351688,17-APR-12,16-APR-12,Luis,,en,184.146.217.194,olga.mcquay@sympatico.ca,15304250,000000124592800,5,5,,5
351689,17-APR-12,16-APR-12,Mohamed Hedi,,fr,65.92.169.250,lrenee@sympatico.ca,15302248,000000124597741,5,5,,5
351690,17-APR-12,16-APR-12,Edgardo,,en,184.144.38.246,marniepomeroy@sympatico.ca,15302804,000000124600212,5,5,"Giving him to me as my contact at the beginning, instead of my having a bad experience on Sunday when I was unable to register. 

",5
351691,17-APR-12,16-APR-12,Ramzi,,fr,76.67.150.108,claude.richer@sympatico.ca,15296370,000000124595173,4,3,,4
351692,17-APR-12,16-APR-12,Ben Bourouba,,fr,174.88.246.254,roy.pierre@sympatico.ca,15305958,000000124607860,3,2,Faire un test afin de constater que le problème n'était pas résolu,4
351693,17-APR-12,16-APR-12,Nabil,,fr,174.88.246.254,roy.pierre@sympatico.ca,15305960,000000124604502,4,4,,4
351694,17-APR-12,15-APR-12,Stephan,,en,205.193.94.40,y.fortin@sympatico.ca,15293416,000000124585209,3,3,"I didn't talk to Stephan on April 15, 2012 6:51 pm.  Maybe my wife did but I don't think so.  I, however, talked to a few Bell reps in the morning of April 15. Here are a few comments:

- The person who was talking to me was, in spite of my best efforts, very difficult to understand.  In addition, that person did not seem to understand all my questions.  This is a language issue which makes it very unpleasant. I would much prefer conversing with someone who has better command of the English language (or French).

-I called to adhere to a plan that was offered that very day on the Bell website for my own province but was offered a lesser option and told that the option I was referring to had been changed to a lesser value for the customer.  I would expect Bell to honour what is posted on its website, and update its website when changing options. 

- It is honestly not straight-forward to use the Bell website to make changes to our own account, etc.

- There is no central point where the customer can discuss all the Bell services (home line/internet/mobility) which is a pain.  Often, we are being transferred to the wrong service.

Best regards.",4
351695,17-APR-12,16-APR-12,Alfredo,,en,207.54.121.188,shelley.mcneil@sympatico.ca,15306680,000000124609811,1,1,Not hang up on me,2
351696,17-APR-12,16-APR-12,Saifuddin,,en,174.92.95.98,firewater@sympatico.ca,15298228,000000124601143,4,1,"Improve your technical problem resolution by simplifying it. Having to submit to two or more downloads from unknown companies to give control of my computer and access to all of my documents, as well as power to make alterations to my system is far too intrusive. I do not trust your subsidiaries to safeguard my information, nor to manage my system.",2
351697,17-APR-12,16-APR-12,Srinivasan,,en,69.157.58.109,holmegrown@sympatico.ca,15299530,000000124604218,5,4,perhaps talk a little slower,5
351698,17-APR-12,16-APR-12,Kyle,,en,67.70.18.153,jokulich@sympatico.ca,15300826,000000124597468,1,1,Have someone who is not always trying to add to your phone bill and explain things more accurately and be courteous.,1
351699,17-APR-12,13-APR-12,William,,en,74.198.9.214,penniw@bell.net,15276520,000000124560766,4,4,N/A,4
351700,17-APR-12,16-APR-12,Ferdaous,,fr,70.26.226.218,claude-lynda@sympatico.ca,15296358,000000124607285,4,4,"Enlevez la Émilie du début, elle est réellement agaçante à entendre quand tu veux avoir des réponses , tu aimes parlé à quelqu'un directement ne pas passé par faites le 1 ou le 2 pour tel affaire. C'est mon opinion.",3
351701,17-APR-12,16-APR-12,Sukumar,,en,174.95.63.51,gmorwood@sympatico.ca,15298964,000000124602052,4,4,The volume and clarity of the phone line/transmission,4
351702,17-APR-12,16-APR-12,Iris,,en,174.95.63.51,gmorwood@sympatico.ca,15298966,000000124600990,4,4,volume and clarity of telephone line/transmission,4
351703,17-APR-12,16-APR-12,Eddy,,en,70.51.217.72,gayl_desbiens@sympatico.ca,15298608,000000124601082,5,4,,5
351704,17-APR-12,16-APR-12,Srinivasan,,en,76.69.11.121,blakerp@sympatico.ca,15295288,000000124596073,5,3,"I am 92 with a hearing problem. The Technician was patient and understanding.
However we were not able to solve the problem but have a temporary fix.
He will phone back on Friday when my grandson who is computer literate is here.",5
351705,17-APR-12,16-APR-12,Henry,,en,65.95.132.42,eleanor_clark@sympatico.ca,15297824,000000124608913,5,5,Nothing ,5
351706,16-APR-12,15-APR-12,Silvia,,en,70.55.94.6,junesmith@bell.net,15289982,000000124578703,1,1,Could have more knowledge - not leave client on hold for 25+ minutes,2
351707,17-APR-12,16-APR-12,Stephen,,en,65.95.137.34,john.muir2@sympatico.ca,15300772,000000124594979,3,3,"I believe it took 5 days to resolve my issue,all this time without email access, was told on the second day that the issue was not passed on to the other ""department"" who looks after this issue. Kept being told that this ""department"" wasn't working at this time and that they would fix it and call me back the next day, no follow up I never received a single call and had to call everyday.Was told that the issue was fixed and asked to check it out, the address they logged me into was not mine ( mine has a 2 in it, the other did not and I was asked if I was sure. My reply was that after all these years of using this address ""I was sure"" ) I assume they worked on the wrong address but never admitted it. More delay!!
In answer to your question, What is the one thing we could have done better to improve your recent experience?
Pick one!
On a positive note, I had no problems with Stephen who took my last call. He was most helpful and professional in his dealings with me, for which I am grateful.",3
351708,17-APR-12,16-APR-12,Melissa,,en,76.67.159.28,CYNTHIABOUCHARD1@sympatico.ca,15293648,000000124590959,5,4,I feel like I could have had the cost removed for mmy 2 old box rentals since I have been paying them for over 4 yrs now .,4
350194,14-APR-12,12-APR-12,George,,en,70.54.2.2,ronnorwood@bell.net,15270164,000000124537642,5,5,,5
350195,14-APR-12,13-APR-12,Atoiya,,en,174.91.136.56,john.bowkett@sympatico.ca,15266030,000000124549533,2,,Don't keep changing my bill so that I have to phone up to get the matter resolved.  Why you can't give people the best deal possible without them having to call you to complain is beyond me.,
350196,14-APR-12,13-APR-12,Nirupa,,en,70.26.25.228,annettemarion@sympatico.ca,15261256,000000124551026,5,5,"Nothing, everything was perfect",5
350197,14-APR-12,13-APR-12,Luis,,en,65.93.85.162,markharthur@sympatico.ca,15275802,000000124552868,5,5,,4
350198,14-APR-12,13-APR-12,Ibrahim,,en,70.31.123.244,vkinderman@sympatico.ca,15271808,000000124542758,5,5,"Nothing, as your representative was very helpful and knew how to fix the problem. He was very courteous and polite. Your technical support is an excellent customer service with very knowledgeable people.",5
350199,14-APR-12,13-APR-12,Edgar,,en,70.49.149.237,sisav@sympatico.ca,15277286,000000124557519,5,5,,4
350200,14-APR-12,13-APR-12,Mouna,,fr,65.95.72.218,absali@bell.net,15260830,000000124542486,5,4,Aviser même si c'est par téléphone qu'il y a une pannegénérale,5
350201,14-APR-12,13-APR-12,Diego,,en,184.148.188.26,l_a.burkett@sympatico.ca,15275268,000000124558214,5,5,,5
350202,14-APR-12,13-APR-12,Mohammed,,en,184.148.188.26,l_a.burkett@sympatico.ca,15275270,000000124558320,5,5,,5
350203,14-APR-12,13-APR-12,Francois,,fr,174.92.157.254,michel.coia@sympatico.ca,15275976,000000124551424,5,5,un café peut-etre. Il a été très professionel,5
350204,14-APR-12,13-APR-12,Nayeem,,en,70.51.121.77,boorany@sympatico.ca,15272961,000000124553459,4,5,could not be better,5
350205,14-APR-12,13-APR-12,Moises,,en,65.95.247.99,geriandmel@sympatico.ca,15274224,000000124560852,5,4,Everything was good. Thanks. Have a good day and God Bless.,5
350206,14-APR-12,13-APR-12,Duncan,,en,67.71.146.146,sharon.roy@sympatico.ca,15277214,000000124559242,5,5,"I appreciate that there seemed to be fewer barriers before speaking to a live person!  This is excellent.  Too many menus is confusing.  I have always recommended Bell, but will even more so now.",5
350207,14-APR-12,13-APR-12,Asma,,fr,67.68.133.63,renee.roy1@sympatico.ca,15269776,000000124545589,4,4,Une seule remarque mais qui ne concerne pas ma conversation avec la préposée. Je trouve que les tarifs augmentent trop rapidement (dernièrement une augmentation de 2$ encore) sans améliorer mon utilisation minime d'Internet.,4
350208,14-APR-12,13-APR-12,Juan,,en,74.14.160.7,rcafwc@sympatico.ca,15276752,000000124556011,5,5,All is well done.,5
350209,14-APR-12,13-APR-12,Duncan,,en,64.229.22.133,williams.douglas@sympatico.ca,15277934,000000124559334,5,5,Include in online help how to deal with individuals hacking into your email acct and using it for their own purposes,5
350210,14-APR-12,13-APR-12,Sukumar,,en,65.94.121.249,hanson15131@bell.net,15274430,000000124557401,5,5,"Nothing.  Sukumar was very helpful, and was very knowledgeable. ",5
350211,14-APR-12,13-APR-12,Sergio,,en,69.158.69.89,wolvesden22@bell.net,15277962,000000124551668,5,5,nothing,5
350212,14-APR-12,13-APR-12,Sarah,,en,174.95.85.155,jkarram@sympatico.ca,15274856,000000124555026,5,5,Nothing.  The representative was really knowledgeable and courteous.,5
350213,14-APR-12,13-APR-12,Kais,,fr,174.92.232.49,raymond.rouleau@sympatico.ca,15276740,000000124554641,5,5,,4
350214,14-APR-12,13-APR-12,Danny,,en,67.68.45.211,apasku@sympatico.ca,15261300,000000124544776,4,5,,4
350215,14-APR-12,13-APR-12,Nischal,,en,76.68.45.235,gaelliott@sympatico.ca,15274150,000000124554462,5,5,"It was difficult to understand the Indian technician on the phone.  Modulation was low.  He was very very polite and patient.  The guys who visited the house to fix the many problems were superb - competent, polite and pleasant.  First class people.  I have an improved view of Bell based on the visit and the results.",5
350216,14-APR-12,13-APR-12,Salah,,fr,65.93.170.109,cschwartz@sympatico.ca,15262814,000000124548770,5,4,,3
350217,14-APR-12,13-APR-12,Mouna,,en,70.30.87.80,rpm70@sympatico.ca,15276988,000000124558783,5,5,Nothing really,5
350218,14-APR-12,13-APR-12,Sarra,,fr,65.92.84.16,yvettevilleneuve@bell.net,15278058,000000124552034,5,5,,5
350219,14-APR-12,13-APR-12,Mohamed,,fr,76.65.90.185,julienbrodeur@sympatico.ca,15266302,000000124551156,2,2,Résourdre le problème la première journée et ne pas m'envoyer dans les télé boutique pour aller chercher un connection,3
350220,14-APR-12,13-APR-12,Linda,,en,76.70.113.46,dstrickler@sympatico.ca,15273782,000000124553563,5,5,Nothing,5
350221,14-APR-12,13-APR-12,Victor Gabriel,,en,70.50.177.84,neal.ecord@sympatico.ca,15268596,000000124544095,1,1,Connect my internet when it was suppose to be,1
350222,14-APR-12,13-APR-12,Mehdi,,fr,50.100.105.106,ropoirier@bell.net,15276956,000000124560040,4,4,,4
350223,14-APR-12,13-APR-12,Mahesh,,en,65.95.7.217,ajfirka@sympatico.ca,15272434,000000124558581,4,4,,4
350224,15-APR-12,14-APR-12,Partha,,en,184.146.78.91,mores@sympatico.ca,15283766,000000124565746,2,1,Get rid of the virus that had made its way through the Bell Security system we use.,4
350225,15-APR-12,14-APR-12,Mansouri,,fr,174.92.190.230,jean.lapierre2@sympatico.ca,15281834,000000124574302,2,1,"Communication très diffcile, problèmes de ligne?",2
350226,15-APR-12,14-APR-12,Ajay,,en,69.158.171.46,roypaul@sympatico.ca,15284964,000000124574660,1,1,"Either the internet is not working or when it is it's very slow, after the tech had me try everything last night he advised me to leave the modem on all night for a software upgrade even though I had the latest software on my modem as I leave it powered on every night.",3
350227,15-APR-12,14-APR-12,Benjamin,,en,70.26.61.220,kenmasson@sympatico.ca,15282432,000000124566706,4,4,Can't think of anything,4
350228,15-APR-12,14-APR-12,Greg,,en,184.147.212.235,bandgsweet@bell.net,15278926,000000124565418,5,4,We have been a whole week trying to resolve our problem. Most agents didn't understand what we needed. It was a simple problem which was made into a big problem.Greg was the only agent that passed us to the right person and an appointment was made for Sunday. We had a very nice tech who set us up again with no issues.,3
350229,15-APR-12,14-APR-12,Philip,,en,184.147.212.235,bandgsweet@bell.net,15278928,000000124564938,3,1,We were cut off from being on hold. Nothing resolved.,2
350230,15-APR-12,14-APR-12,Francois,,en,174.89.166.197,f.joanne@sympatico.ca,15280648,000000124563554,5,4,,5
350231,15-APR-12,14-APR-12,Jamila,,fr,76.67.163.7,jpgoulier@sympatico.ca,15282202,000000124563893,4,5,,5
350232,15-APR-12,13-APR-12,Jay,,en,174.94.26.75,b.l.harmsen@sympatico.ca,15272734,000000124556697,5,5,nothing,4
350233,15-APR-12,13-APR-12,Rym,,en,184.148.187.153,alabonte001@sympatico.ca,15260950,000000124541318,1,2,Set back my internet connection to the way it was setup previously.  Obviously you guys did something or change something and now it's horrible.  It take 5 minutes or more before my internet connection becomes live.  If it's not setup soon I will change everything to Rogers ... and don't take me wrong I will do it.,1
350729,16-APR-12,13-APR-12,Etienne,,en,24.114.219.90,maryglen@sympatico.ca,15275834,000000124560261,3,2,I'm thinking of looking elsewhere,2
350730,16-APR-12,13-APR-12,Fabian,,en,70.31.107.168,jimpaul@sympatico.ca,15265832,000000124550394,5,5,Can't think of anything,5
350731,16-APR-12,15-APR-12,Houda,,fr,70.48.221.3,lise.brousseau@sympatico.ca,15290530,000000124579948,4,5,,5
350732,16-APR-12,13-APR-12,Edgar,,en,76.66.133.16,vuokko@sympatico.ca,15277846,000000124551705,5,5,Can't think of anything at this time.,5
350733,16-APR-12,15-APR-12,Shashank,,en,70.50.25.204,roadside@sympatico.ca,15292134,000000124581908,5,5,"This experience was great.  However, I find it interesting that I am not being asked about my previous supposed ""online"" service earlier in the afternoon.  In short, I was attempting to log in to my account to track internet usage.  A live chat window popped up on my screen and asked if I needed assistance (this was Randy, or, curiously, Grant 460622 on the Applet screen).  I proceeded to waste a good hour-and-a-half and accomplished NOTHING.  Randy/Grant had me download the Applet only to make me do all the keystroking through a muddled and, quite frankly, confusing process which had me accessing a multitude of screens to only encounter log-in errors and/or email problems.  Ultimately, in the middle of trying to establish a new password, Randy/Grant rebooted my computer without telling me and therefore my supposed connection to this useless customer service agent were lost!  This was a complete and utter waste of time which began because I was annoyed at how outrageous my internet fees have been!  On that note, a suggestion to you... if a customer has internet usage that is cosistently over their monthly threshold, how about being proactive and contacting them to suggest a more pertinent and cost-effective internet plan?  It would seem like a reasonable and sound business practice, instead of screwing the consumer - which is how I felt yesterday, especially with the complete lack of appropriate customer service.  I will note that Shashank solved my logging in issue over the phone in about 10 minutes, and that was the only positive component in my Bell experience of late.  My respones to Questions 1 & 2 relate to Shashank; 4 attends to my general Bell experience...",2
350734,16-APR-12,15-APR-12,David,,en,174.94.62.177,gjbuder@sympatico.ca,15289002,000000124578988,5,4,"took this tech 10 seconds to figure the problem out,,why couldn't the other tech do this",3
350735,16-APR-12,13-APR-12,Dan,,en,184.147.5.89,lizbern@bell.net,15275484,000000124557277,3,3,"Speak English clearly and listen more carefully which applies to your telephone staff.  The technician who came to our home was outstanding.
It would seem to me that your system would be far more efficient if your telephone staff entered the various steps they took to try to correct my difficulties.  Since I had to call 4 times and speak to 4 different people and duplicate the entire conversation and procedure, which provided a brief and temporary solution, before they said they would send a technician out to check the wires which I suggested countless times since my neighbour had just experienced the same problem. 
Had they entered the first conversation and unsuccessful suggestions I would not have had to go through the same frustrating experience 4 times.  The entire experience is compounded when you can't understand the person and have to ask them to repeat what they said countless times.

",2
350736,16-APR-12,15-APR-12,Sonia,,fr,70.26.178.201,quille@sympatico.ca,15291906,000000124576149,1,1,"pour le prix que je paye le service fait dur et l,internet encore plus et le personnel aussi c,est toujours la faute a mon ordinateur et j,ai un mac os x aller comprendre comment ça peut arriver avec ce portable 
",1
350737,16-APR-12,13-APR-12,Ritwik,,en,67.68.44.172,j.legg@sympatico.ca,15265306,000000124542572,4,3,"My problem was not resolved during the telephone call but your representative arranged to have a technician come the following day, and he was able to resolve the problem  So nothing could have been done to improve my experience, the representative did what was required to solve the problem.",5
350738,16-APR-12,13-APR-12,Sara,,en,64.231.4.95,the.laidlaws@sympatico.ca,15271382,000000124546515,4,4,"The service rep was very polite and helpful.   the issue was the delivery of the service to my house.  For some reason Bell was experiencing problems so my internet was not working.   
My issue is not with the service rep but with bell.   Internet delivery is crucial to my business and when it is not working there are consequences to me and my clients.    Bell does not seem to have any consequences for not delivering.   I think that Bell should have a consequence (reduced monthly rate, free promo trial etc) when it does not deliver to its customers. ",3
350739,16-APR-12,15-APR-12,Abderrahmen,,fr,184.145.157.189,denise.blouin@sympatico.ca,15288224,000000124579817,2,1,"être plus précis dans ses réponses qui étaient trop évasives (je ne sais pas, c'est pas nous...)",3
350740,16-APR-12,15-APR-12,Patricia,,en,76.65.33.221,mafisher@sympatico.ca,15290772,000000124582992,5,3,,5
350741,16-APR-12,14-APR-12,Allan,,en,70.24.111.238,s.duff@sympatico.ca,15285020,000000124562448,4,4,,5
350742,16-APR-12,15-APR-12,Porushotham,,en,69.157.119.172,william.delfim@sympatico.ca,15293348,000000124584492,5,5,nothing,5
350743,15-APR-12,14-APR-12,Myriam,,fr,67.68.67.117,serman2@sympatico.ca,15285258,000000124567707,4,4,,4
350744,15-APR-12,13-APR-12,Chenrup,,en,70.48.215.94,moneyw@sympatico.ca,15276106,000000124556663,5,5,Nohing - the person stayed on the line until he knew everything was working properly and was very helpful,5
351204,16-APR-12,15-APR-12,Mehdi,,fr,65.93.2.112,lgl5960@bell.net,15290474,000000124584445,5,4,"Établir la haute vitesse dans ma région de Ste-Émélie-de-L`Énergie vue que nous n`avont pas le service qui se rend jusqu`ici. Pourtant il y a beaucoup de monde a St-Flix-de-Valois, St-Jean-de-Matha, Ste-Émélie-de-L'?nergie, St-Come, St-Zénon et St-Michel-des Saints qui aimerait avoir la haute vitesse. Merci! Lorraine",5
351205,16-APR-12,15-APR-12,Nischal,,en,70.30.30.159,pwalsh@sympatico.ca,15291900,000000124587013,4,4,run Auto correct diagnostic and reset programs for Internet line speed (Bps). so when line is disrupted or slows programs finds and corrects it with customers have to call with this concern,4
351206,16-APR-12,13-APR-12,Andrea,,en,38.99.131.106,kdodds@sympatico.ca,15266476,000000124550396,1,1,"I spent 6-7 hours on the phone between April 12th and 14th with many Bell employees trying to get the problem resolved (not sure which one Andrea was) and still have no service as of April 16th. Customer service was a complete exercise in frustration. They appear to have no ability to solve the problem, only buffer very frustrated customers. My line was mistakenly re-assinged by Bell and the only responsive person was the technician at the street level phone box who followed up directly with me. Others have promised to call back and never have. Others have promised service followup by a certain time which never happened. 
I have been a loyal customer for many years and now am forced to take a look at the competition.
If you are at all interested in the feed back take a look at your total inability to fix a problem that you created from what appeared to be a simple honest mistake and see how a customer was put through an ubelievable process.",1
351207,16-APR-12,15-APR-12,Weng,,en,184.147.181.79,jwdyck3@sympatico.ca,15290000,000000124580943,5,5,,5
351208,16-APR-12,15-APR-12,Ayesha,,en,74.14.21.49,vasic@sympatico.ca,15293212,000000124587038,5,5,Nothing to improve for Ayesha just to Thank Ayesha for the very fast and accurate response. We do appreciate all your help :),5
351209,16-APR-12,15-APR-12,Aqeel,,en,65.94.134.104,sd.barlow@sympatico.ca,15292468,000000124584156,2,1,,2
351210,16-APR-12,14-APR-12,Yasmin,,en,208.124.201.218,keith.waterfield@sympatico.ca,15282402,000000124567872,5,4,n/a,4
351211,16-APR-12,15-APR-12,Thorat,,en,70.24.91.82,catherine.thompson@sympatico.ca,15287656,000000124585671,4,4,,4
351212,16-APR-12,12-APR-12,Miguel,,en,64.231.195.99,ptkruzn@bell.net,15269466,000000124537429,5,5,"It was after 9:00 when I tried to contact you and I had to make a phone call before I could get someone to come in to my computer remotely and resolve the problem. It would have been easier if I could just have contacted them through ""Chat"".",3
351213,16-APR-12,13-APR-12,Andre,,en,70.24.182.131,m_huberman@sympatico.ca,15275642,000000124554392,4,5,,5
351214,16-APR-12,13-APR-12,Arun,,en,184.147.178.212,rwestwater@sympatico.ca,15277038,000000124554445,4,4,Computer Internet set-up with Bell.,5
351215,16-APR-12,15-APR-12,Gattu,,en,70.30.63.123,bill_stevens1@sympatico.ca,15287384,000000124583553,5,5,No compliant from me.,5
351216,16-APR-12,15-APR-12,Walid,,fr,76.64.234.171,benoitaudette@sympatico.ca,15287330,000000124583994,5,4,"Les gens sont très courtoie

Merci",5
351217,16-APR-12,14-APR-12,Ashok,,en,74.15.37.183,morinr9@sympatico.ca,15283774,000000124570998,5,5,Nothing,5
351218,16-APR-12,15-APR-12,Cristobal,,en,70.31.39.150,lpearse@bell.net,15290626,000000124582421,5,5,,5
351219,16-APR-12,12-APR-12,Jill,,en,174.95.70.82,j.m.marshall@sympatico.ca,15265312,000000124536352,1,1,have someone local that can correct a local problem!!!! so frustrating!!,1
351220,16-APR-12,15-APR-12,Sudheer,,en,69.158.82.94,Hdevine@bell.net,15286536,000000124577651,3,3,I had to leave the call before my problem was solved. (no Internet service) the agent was to call me back at 4.00 pm. He never did.,
351221,16-APR-12,14-APR-12,Estephania,,en,69.159.5.58,carlgill@sympatico.ca,15279472,000000124573062,3,3,Have someone who speaks good english and speaks up loudly enough so you can understand what they are telling you to do,2
351222,16-APR-12,14-APR-12,Sylvain,,en,184.146.128.123,jdrcda@bell.net,15281808,000000124567572,1,1,You tell me. I can not set up e-mail billing,1
351223,16-APR-12,13-APR-12,Caroline,,en,64.231.36.125,june.mullin@sympatico.ca,15275052,000000124553690,,,I am sure the technician was a great guy.  He left a work sheet between the doors and even wished my husband happy birthday.  (Friends put a sign on our lawn as my husband turned 80). We were away at the time.  When we returned home we had a message on our phone saying someone would be here but we never called to ask to have any work done.  When I called Bell to ask why someone had come they didn't have an answer for me.  Could you please let me know why someone was here and what the problem was.  We are happy with our bell service but are interested in knowing what was going on.  I don't feel I can complete this survey when I never saw the technician and have no idea what he was doing here.,5
351224,16-APR-12,13-APR-12,Sudheer,,en,70.54.61.25,herb.visser@sympatico.ca,15265012,000000124543699,5,5,,5
351225,16-APR-12,13-APR-12,Mohamed,,fr,76.71.224.35,lgathercole@sympatico.ca,15266990,000000124540599,5,4,,4
351226,16-APR-12,15-APR-12,Luis,,en,76.70.40.116,k.barron@sympatico.ca,15290012,000000124585958,5,5,"Absolutely nothing, I was totally satisfied
With regard to question #4 - the probably is because I have not always been so satisfied with the service",4
351227,16-APR-12,15-APR-12,Frank,,en,174.93.42.49,dg.redmond@sympatico.ca,15288248,000000124587030,4,4,Have people who speak better english as I have a hard time understanding what they say.,5
351228,15-APR-12,14-APR-12,Dharyll,,en,70.27.123.254,robert.kurzwernhart@sympatico.ca,15284812,000000124567849,5,5,,5
351229,15-APR-12,14-APR-12,George,,en,70.53.95.155,pp4@sympatico.ca,15284420,000000124564950,3,2,All was well until I was being transferred from one person to another. During that process I was disconnected -hence the follow up call two minutes later.,4
351230,15-APR-12,14-APR-12,George,,en,70.53.95.155,pp4@sympatico.ca,15284422,000000124564978,4,4,,5
351231,15-APR-12,14-APR-12,Joy,,en,184.144.13.203,simmobunner@sympatico.ca,15285400,000000124571407,5,5,"I've had many experiences with bell since 1958, my aunt was the old time operator, Stag Island still had crank phones. But this pay $2 for a paper bill is an insult. I pay for my phone,internet, communication device and bell is now saying we want a free ride, you pay me or discount me for billing on my computer or rented internet and we will talk.",5
351232,15-APR-12,14-APR-12,Eduardo,,en,174.89.178.82,efreda@sympatico.ca,15280510,000000124575586,5,5,,5
351233,15-APR-12,14-APR-12,Cristobal,,en,74.14.45.69,david.bauldry@sympatico.ca,15280054,000000124566784,5,5,No improvements required.   Chris was fast and courteous when resolving the issues.,5
351234,15-APR-12,14-APR-12,Hussain,,en,70.30.1.65,thilbourne@bell.net,15285856,000000124569254,5,5,"free internet for a month....   LOL

                thanks",5
351709,17-APR-12,16-APR-12,Sondes,,fr,70.30.22.47,francine_bisson@sympatico.ca,15298359,000000124592433,5,5,"Sondes a faite ma journée! Elle a été d'une précieuse aide. Gentille, patiente. En plus de m'aider à m'inscrire à la facture électronique elle m'a expliqué pourquoi mon ordinateur était lent et elle a réglé mon problème en organisant mieux mon forfait avec une plus grande vitesse. Moi qui croyais que c'était la faute de mon ordi qui était désuet!!! Mille fois merci. Très, très apprécié.
Francine Bisson",5
351710,17-APR-12,16-APR-12,Eric,,en,70.51.32.44,wchippindale@sympatico.ca,15308236,000000124593962,5,5,One cannot improve on perfection!!!,5
351711,17-APR-12,16-APR-12,Celina,,en,174.95.153.8,danouellette_45@bell.net,15296860,000000124605967,5,5,,5
351712,17-APR-12,16-APR-12,Lorie,,en,184.147.122.235,joseph109@sympatico.ca,15300874,000000124588752,3,,"The rep who answered my call dealt with it insofar as she could. She told me that she would "" make a note of it"". I made the initial call in response to  the letter I had just received requesting the return of my modem.I would not have needed to call in the first place if the tech who visited on March 7/12 had done his job. He brought a new modem which I did not request or need,as I already had an updated one .His role on March 7/12 was to check to see if the phone/internet system was connected at my new address.As our computer was not set up as yet, he was able only to check the landline operation. He took the new modem away with him. Seemingly, he started the process for the return of the modem which I am currently using.This was just an additional irritation to the list which I have experienced with BELL during this move.What I expected to be a relatively seamless transfer of service from one home to another was anything but. Therefore my answer to question #4 will reflect my feelings about my BELL service.
You have now received my feedback. Let's just see how ""important"" it is to you.

Joseph and Dorothy Hubert",1
351713,17-APR-12,16-APR-12,Stephanie,,en,70.51.164.168,doug.pringle@sympatico.ca,15297524,000000124593767,5,5,,5
351714,17-APR-12,16-APR-12,Stephen,,en,76.67.113.186,ruthdavid@sympatico.ca,15306064,000000124591483,5,4,"After discussions over one week and four calls, all were helpful but the matter was not resolved until the service techician came and completely resolved the issue and updated our system.",4
351715,17-APR-12,16-APR-12,Arthur,,en,65.95.61.38,tom.longlade@sympatico.ca,15307764,000000124588496,,4,,4
351716,17-APR-12,16-APR-12,Sean,,en,65.95.250.127,john.marecki@sympatico.ca,15300770,000000124604347,5,5,Better Loyalty Internet rate for my 85 year-old mother-in-law.,5
351717,17-APR-12,16-APR-12,Lorie,,en,70.53.107.38,mc.ref@sympatico.ca,15303040,000000124598029,4,5,,4
351718,17-APR-12,16-APR-12,Mary,,en,76.71.94.212,sharondkd@bell.net,15306629,000000124606490,5,5,It would be extremely helpful if one represntative could help your customers with all their bell needs.  ,4
351719,17-APR-12,16-APR-12,Khaled,,fr,67.68.171.131,mazuhelli@sympatico.ca,15303010,000000124604936,1,1,"premièrement, le service auquel me référait l'agent n'était pas disponible.
Deuxièment, il m'a suggéré l'utilisation d'un autre navigateur pour ouvrir en ligne les pièces jointes.
Bravo!
Pourquoi le courriel Bell ne peut-il pas ouvrir ces pièces???? Mystère et boule de gomme....",1
351720,17-APR-12,16-APR-12,Bernard Vijay,,en,67.68.36.10,murphythedog@sympatico.ca,15303814,000000124603867,4,3,Made operations more old people friendly,3
351721,17-APR-12,16-APR-12,Arbia,,fr,70.26.177.197,real.leblanc@sympatico.ca,15305400,000000124599606,1,1,madame arbia devait m'envoyer un courriel pour me confirmer le credit sur mon compte internet mais a rien faif. j'ai appeller deux fois pour ma facturation qui devait ètre de 25.95+ tax mais ma facture est toujour de 39.95+ tax voir compte # 140692955 et depuis mon appel du 15 février 2012 ref:123288641 parler a Nicolas,1
351722,17-APR-12,16-APR-12,Kais,,fr,174.94.71.99,g.gagnon@bell.net,15298462,000000124594391,5,5,C'étais correct,5
351723,17-APR-12,16-APR-12,Julie,,en,70.24.207.201,dharries@sympatico.ca,15297258,000000124609532,1,1,read my file,1
351724,17-APR-12,16-APR-12,Bochra,,fr,174.93.225.34,gcoziol@sympatico.ca,15298630,000000124594385,4,4,Le service était courtois et rapide. J'ai eu un très bon service.,5
351725,17-APR-12,13-APR-12,Janice,,en,38.99.160.130,toby.sime@sympatico.ca,15277666,000000124560143,5,4,"quicker access to customer loyalty rep instead of endless ""you now have six options"" etc",3
351726,17-APR-12,16-APR-12,David,,en,174.95.132.231,patricia.meade@sympatico.ca,15304510,000000124604539,5,5,,5
351727,17-APR-12,16-APR-12,Kim,,en,184.146.70.19,garry_ralston@sympatico.ca,15298566,000000124595344,1,1,FIX THE PROBLEM WITHOUT TRANSFERING ME FROM PERSON TO PERSON.,1
351728,17-APR-12,16-APR-12,Shinoj,,en,184.146.70.19,garry_ralston@sympatico.ca,15298568,000000124594966,1,1,"THE HIGH SPEED WAS TO BE UP AND RUNNING THAT DAY,STILL WAITING.",1
351729,17-APR-12,16-APR-12,Ahmed,,en,70.54.35.163,dlgallant@sympatico.ca,15297384,000000124588884,5,5,,5
351730,17-APR-12,16-APR-12,Romeo,,en,65.95.215.134,rmjo@bell.net,15305682,000000124600412,4,4,Have lost desktop icon showing Bell Internet Security and have no way of checking to see if everything is open and operating.,5
351731,17-APR-12,16-APR-12,Mario,,en,70.29.78.138,seamanphil@sympatico.ca,15306456,000000124597428,5,5,N.A.,4
351732,17-APR-12,16-APR-12,Abdelalim,,fr,70.30.149.125,gigibout@sympatico.ca,15298838,000000124593119,5,4,,4
351733,17-APR-12,16-APR-12,Sonia,,fr,184.146.245.41,BARBEAU.CHRISTIAN@sympatico.ca,15293610,000000124600936,4,4,,4
351734,16-APR-12,14-APR-12,Anup,,en,67.68.42.187,hicksr@sympatico.ca,15281398,000000124574599,2,2,It was an unusual question requiring some 5-10 minutes of research and I had to be put on hold.  The connection dropped out befoe the rep could get back to me.,5
351735,16-APR-12,14-APR-12,Samuel,,en,67.71.66.248,d.s.e@sympatico.ca,15279940,000000124567957,5,5,"Nothing   However I have found in using your Dial up system, is the most frustrating. I'm forced to use it at my friends home,  This system is so bad Bell should pay people to use it not charge for it.  I'm moving to St. Joachim where its the only service you have there also.  So I will not be able to use this service.",4
351736,16-APR-12,13-APR-12,Patrick,,en,174.95.253.35,kwmmturton@sympatico.ca,15266704,000000124545617,3,4,,3
351737,16-APR-12,15-APR-12,Elmer,,en,207.164.79.56,nobbers@sympatico.ca,15291472,000000124583138,4,4,,2
350234,15-APR-12,14-APR-12,Mohammed,,en,70.51.124.160,hmackenzie000@sympatico.ca,15281410,000000124571301,1,1, I am NOT able to send email. I receive it but cannot send it as of yesterday.  Canadian speaking  help please. hard of hearing--I need assistance in my own accent.So far No help.,1
350235,15-APR-12,14-APR-12,Manel,,fr,70.30.196.127,gtheberge@sympatico.ca,15281234,000000124562500,4,5,,5
350236,15-APR-12,14-APR-12,Nabil,,fr,76.67.149.228,minite51@bell.net,15283658,000000124574543,4,5,Je suis satisfaite des services que j'ai reçus.,5
350237,15-APR-12,14-APR-12,Abderrahmen,,fr,70.29.200.137,lefebvredesjardins@sympatico.ca,15282744,000000124564365,3,4,Il serait bien de pouvoir parler à des travailleurs du Québec afin de créer de l'emploi chez nous:),3
350238,15-APR-12,13-APR-12,Eric,,en,76.64.212.48,rgavigan@sympatico.ca,15276806,000000124559782,5,5,offer a better price package,5
350239,15-APR-12,14-APR-12,Karim,,fr,69.156.64.45,grgd@sympatico.ca,15281210,000000124572438,5,5,Les réponses nous ont complètement satisfaits.,5
350240,15-APR-12,14-APR-12,Amine,,fr,70.26.222.198,roland_de_quebec@sympatico.ca,15284888,000000124574791,5,5,C'est la meilleur amélioration queje n'ai jamais eu au paravant ,5
350241,15-APR-12,14-APR-12,Jordan,,en,76.68.96.60,thumpers@sympatico.ca,15285868,000000124562168,2,1,"Fix the problem.  Instead of having us spend so much time waiting on the phone to be advanced to the next level, which is the 7TH time we've called for the same problem, maybe Bell can spend more time FIXING the problem rather than charging us a leg and arm for a crappy service that is constantly a problem.  Maybe we live out in the country so BELL doesn't care about us, but as far as we know, we are still contributing to your salaries, and your company, so maybe fix the problem for once.  Or refund us the last year's worth of internet since it's never reliable.  Further, your customer service people should learn to read our file, then we wouldn't have to go through it EVERY time with them.",1
350242,15-APR-12,14-APR-12,Mehdi,,fr,174.93.226.189,bob69@sympatico.ca,15279200,000000124566724,2,1,"J'ai posé une question pour résoudre un problème dans MSN ce qui ne vous appartiens pas, mais on ma donné le téléphone de Microsoft, le problème demeure après appel.",5
350243,15-APR-12,14-APR-12,Adithya,,en,69.159.47.50,janiemac@sympatico.ca,15281722,000000124563888,2,1,"The rep did not listen to my explanation of the problem nor did he explain precisely what actions he wanted me to take to resolve the issue. After an hour of futile activity and much frustration on my part he referred me to his supervisor. However, I was very pleased with the senior tech rep who responded appropriately and sent a technician who fixed the problem quickly.",4
350244,15-APR-12,14-APR-12,Mario,,en,74.15.45.114,witbroaviation@sympatico.ca,15286272,000000124572737,5,5,there was not one thing that could have been done better.  the people i dealt with were excellant.  ,5
350245,15-APR-12,14-APR-12,Nizar,,fr,70.30.168.254,m_normand@sympatico.ca,15283096,000000124575335,5,5,,5
350246,16-APR-12,13-APR-12,Marc,,en,174.93.68.143,aphip@bell.net,15272634,000000124553777,3,2,"We were originally disconcected by mistake and we were not hooked up again until i called back in on Monday night, why did it take so long? we pay bills online as well as work related so it was a great inconvenience for us. We would like some compensation for our lost time and the several hours on the telephone to see what happened and be reconected.",2
350247,16-APR-12,14-APR-12,Flahi,,fr,174.93.168.199,guay71@sympatico.ca,15281242,000000124574401,4,4,"ok pour internet,problèmes pas encore réglés pour tv ( réactivation après suspension temporaire)",2
350248,17-APR-12,16-APR-12,Baltharaj,,en,64.231.144.143,adry19@bell.net,15294118,000000124603054,2,3,"He was not able to answer why my internet wireless light was flashing?
He had me change my code from a 24 digit number off my modem and gave me a 10 digit # that had a easy sequence. When I asked him if this was generated he said no he picked it. I felt he was not interested in helping me and my son. His number was 1112131415.I then was able to choose my #. I don't know what happened but I was dissappointed that he could not check which wireless devices in my home were connected due to the light flashing. In the past Bell was able to tell what devices we had hooked up and now he said Bell cannnot. I dont know how I am going to feel protected by hackers with now only a ten digit code. I dont even know if it was a malfunction of the light being on and flashing when everything in my home was off. I checked my usage this morning and it didnt go up very much. The usual amount. Therefore i changed my number for no reason and had he done some investigation maybe i did not need to change the code. His attitude toward my was not pleasant. I explained i had to go the hospital because my mother is ill and had an appointment and didn't understand and insisted that we hook up the wireless devices immediately. i hooked up one and insisted to hook up the other lap top. i told him i would do it later and he refused. I was late for the appointment at the hospital that the doctor was waiting with my mom to do the ct scan and i had to finish the call with my son. When i got home late last night my son told me to call Bell and complain of how this person was rude and fustrated towards him.  Totally dissatisfied with him and would like for a supervisor to call me or my husband ASAP to explain what happened to our modem and how are we going to be protected with this new short digit. PLEASE CALL ASAP",1
350249,14-APR-12,13-APR-12,Med Amine,,fr,174.93.238.88,normandbm@bell.net,15276314,000000124559597,5,5,rien,5
350250,14-APR-12,13-APR-12,Luis,,en,70.51.217.79,hkilroy@sympatico.ca,15274494,000000124552189,5,4,Nothing !!!!,5
350251,14-APR-12,12-APR-12,Luis,,en,184.148.176.202,holdens@sympatico.ca,15265070,000000124537577,5,4,,4
350252,14-APR-12,13-APR-12,Dixitulu,,en,184.145.35.121,stephania7@sympatico.ca,15277410,000000124552971,2,1,"To help me with a prombem I faced, which was to download an Adobe acrobat reader program and to find out why my computer wasn't able to download it.",3
350253,14-APR-12,13-APR-12,Gavin,,en,65.95.224.198,george.pickering@sympatico.ca,15274208,000000124553203,5,4,Nothing,4
350254,14-APR-12,13-APR-12,Afroze,,en,69.157.175.216,jake.diciero@sympatico.ca,15274664,000000124559300,4,3,,4
350255,14-APR-12,12-APR-12,Mireille,,en,70.51.65.168,alexgrieb@sympatico.ca,15261028,000000124538090,4,3,"The rep was excellent. He was very helpful, patient and went through many steps. Unfortunantely the system wouldn't process deleting the email address. This problem has persisted for days, without resolution.",5
350256,14-APR-12,13-APR-12,Shirley,,en,76.66.133.227,delgrosso@sympatico.ca,15273570,000000124560530,1,1,Have staff on hand that know how to handle a reset problem and once you block a customer help them get back to business ASAP.  My business depends 100% on hotmail if this happens again with support like Shirly I will cancel my Bell account.  This is not a threat just pricipal.,1
350257,15-APR-12,13-APR-12,Reuben,,en,174.89.44.108,tim.balsdon@sympatico.ca,15277632,000000124561280,5,5,,5
350745,16-APR-12,13-APR-12,Ahmed,,fr,174.95.227.93,jrbro@sympatico.ca,15275002,000000124561102,3,2,"Je suis bien étonnée de savoir que vous attachez une grande importance à mes commentaires.  D'abord, pourquoi est-ce en Tunisie qu'on me répond.  C'est pourtant au Québec, nous payons pour les services Sympatico et nous désirons que ce soit nos québécois qui profitent de ces emplois...n'est-ce pas normal ?  C'est bien frustrant et choquant que notre argent soit envoyé ailleurs...alors que les emplois se font de plus en plus rares ici...ce qui me donne vraiment le ""goût"" de Videotron.  Ce sondage sera probablement reçu en Tunisie ?.....J'aimeraIs simplement être servie au Québec par des québécois, c'est simple, non !...  Mon opinion, je le sais, ne changera absolument rien...bien évidemment.  Bell Canada ou Bell Tunisie...voyons donc !... Je suis très déçue, voilà !
Est-ce que je suis satisfaite du service ?...ils sont tous polis, ils font leur possible pour  aider vraiment, mais je suis convaincue que les nôtres  en feraient autant, bien facilement.  Je ne critique aucun de ceux qui m'ont répondu, ils ont essayé , une première fois pendant 117 minutes, les deux autres fois...un peu moins longtemps.  Rien n'est réglé, j'ai accès à mon courriel par un long détour à chaque fois, à travers hotmail, ce n'est pas pratique du tout., croyez-moi !
Bell me réfère à APPLE disant que c'est mon ordi qui a un problème et APPLE me retourne à Bell, disant que le problème vient de Sympatico ? ? ?  C'est là où j'en suis !",1
350746,16-APR-12,14-APR-12,Srinivasan,,en,174.89.87.89,jeanne.johnson@sympatico.ca,15281852,000000124567105,5,4,,5
350747,16-APR-12,15-APR-12,Kevin,,en,76.65.36.16,eric.stock@sympatico.ca,15288578,000000124580592,4,4,The worst thing is the apparent length of time it takes from dialling 310-surf to hanging up.  The process does not appear as efficient as it could be.  The caller needs to be a pretty good thumb twiddler.,4
350748,17-APR-12,16-APR-12,Sarra,,fr,184.145.216.172,valmont.ouellet@sympatico.ca,15307998,000000124602186,3,2,,2
350749,17-APR-12,16-APR-12,Sweta,,en,64.228.200.161,ian.stacey@sympatico.ca,15299654,000000124604224,5,5,,5
350750,17-APR-12,16-APR-12,Kathy,,en,76.64.93.43,kadamar@sympatico.ca,15301156,000000124599020,5,5,...can't think of a thing,5
350751,17-APR-12,16-APR-12,Gavin,,en,67.71.140.174,achingacres@sympatico.ca,15294054,000000124587764,5,5,,4
350752,17-APR-12,16-APR-12,Mohamed,,en,207.236.90.177,mohamud.jama@sympatico.ca,15303612,000000124603080,5,4,,5
350753,17-APR-12,16-APR-12,Anne,,en,174.92.92.254,d.tsigouin@sympatico.ca,15296736,000000124589590,2,1,Anne did not provide any service because the problem was created by another person from the call center on Apr11th. I had to call a technician from The Geek squad to resolve the problem. It cost me $100 dollars...,
350754,17-APR-12,16-APR-12,Jorge Alberto,,en,70.55.47.6,santi2008@sympatico.ca,15306304,000000124592999,1,2,"The service person should have check that the phone line was working before he left, he repair the internet service but disconnected the phone line.",1
350755,17-APR-12,16-APR-12,Meriem,,fr,76.65.61.77,services.marijan@sympatico.ca,15306546,000000124600849,5,5,,4
350756,17-APR-12,13-APR-12,Suresh kumar,,en,69.158.88.56,dhayes001@sympatico.ca,15273628,000000124559775,5,5,Nothing.,5
350757,17-APR-12,16-APR-12,Oussama,,fr,70.55.64.124,profservices@sympatico.ca,15305042,000000124607611,5,5,rien,5
350758,17-APR-12,16-APR-12,Mohamed,,fr,184.144.225.101,celcaron@bell.net,15296016,000000124596210,3,1,C'est au moins la 4e fois que j'appelle pour le même problème. Je crois que c'est inacceptable.,2
350759,17-APR-12,16-APR-12,Marie,,fr,76.65.78.155,karjoc@sympatico.ca,15301226,000000124593918,4,4,,5
350760,17-APR-12,16-APR-12,Umesh,,en,174.93.123.235,roncameron@sympatico.ca,15305888,000000124592221,4,4,not sure,3
350761,17-APR-12,16-APR-12,Anna,,en,70.27.32.247,bphillips@sympatico.ca,15295430,000000124592381,4,4,,4
350762,17-APR-12,16-APR-12,Mindy,,en,65.94.105.160,kathryn.griffith@sympatico.ca,15301252,000000124593623,5,4,,5
350763,17-APR-12,16-APR-12,Brenda,,en,174.95.146.28,gedeavy@sympatico.ca,15298640,000000124605562,5,5,,5
350764,17-APR-12,16-APR-12,Ahmed,,fr,70.55.210.242,jacquesdesmarais42@sympatico.ca,15300008,000000124600326,4,3,,5
350765,17-APR-12,16-APR-12,Xenia,,en,65.94.218.170,coldfeet@sympatico.ca,15296468,000000124608365,5,5,yesterday was great because the representative fixed all my problems...hooray!!,5
350766,17-APR-12,16-APR-12,Walter,,en,74.14.85.64,eric.whitehouse@sympatico.ca,15297946,000000124593286,5,4,Service agent was more than helpfull and I was able to resolve my problem for the time being,5
350767,17-APR-12,16-APR-12,Michael,,en,64.229.246.79,dfar4@sympatico.ca,15297232,000000124604585,5,4,Nothing.,4
350768,17-APR-12,16-APR-12,Erika,,en,76.69.22.48,yspence@bell.net,15308520,000000124608930,5,5,"Nothing, really..",5
350769,17-APR-12,16-APR-12,Salvador,,en,209.250.185.253,simicrmi@sympatico.ca,15306760,000000124609773,5,5,,5
350770,17-APR-12,16-APR-12,Josue,,en,64.231.195.6,gaby.miller@sympatico.ca,15298506,000000124591620,5,5,"No problems at all. The service was prompt, efficacious, and courteous.",5
350771,17-APR-12,16-APR-12,Serina,,en,70.28.16.155,steph.corkovic@sympatico.ca,15307064,000000124608118,3,3,I was told when I upgraded my internet service that i was buying out the modem and would no longer be charged a monthly fee.  Contradictory to what the rep told me that I was going to be charged $50 annually.  WHAT IS UP WITH THAT,1
350772,17-APR-12,16-APR-12,Mathew,,en,74.15.59.53,bcdavis@sympatico.ca,15295006,000000124603476,4,5,n/a,5
350773,17-APR-12,16-APR-12,Zohra,,fr,70.48.24.24,cpruneau@bell.net,15296580,000000124598079,5,4,avertir à l'avance quand promotion se termine,5
350774,17-APR-12,16-APR-12,Jose,,en,70.31.7.218,acescon@bell.net,15294052,000000124594939,5,5,none,5
350775,17-APR-12,16-APR-12,Jenette,,en,70.48.231.108,ginpeters@sympatico.ca,15298896,000000124593536,4,3,,4
350776,17-APR-12,16-APR-12,Baltharaj,,en,174.89.57.236,edomingue@sympatico.ca,15297748,000000124595286,5,5,,5
350777,17-APR-12,16-APR-12,Jose,,en,65.95.139.134,jwpatterson@sympatico.ca,15301118,000000124590800,5,4,,4
350778,17-APR-12,16-APR-12,Radhika,,en,207.164.79.66,robertl.davis@sympatico.ca,15305776,000000124594187,4,2,"Technician did a lot of work updating my home system which worked for a day. Found out my modem power adapter needs replacing and have to wait two business Days for that. Technician should have done that when right here. I have lost several days of work and dislike paying for
Service I don't get.",3
350779,17-APR-12,16-APR-12,Xenia,,en,76.68.90.166,d.yule@sympatico.ca,15296746,000000124603028,3,1,"They where to call back, or I would call back, they did call around 7:00 they tried a few things, and said would call back in 15 minutes. this was at approx. 7:25. ",3
350780,14-APR-12,13-APR-12,Saifeddine,,fr,70.51.5.231,J.Bouli@sympatico.ca,15260606,000000124546044,5,5,"je suis complètement satisfaite de la personne qui m'a répondu. Il a été 
super gentil avec moi.  Je n'ai que des remerciments à lui faire.",5
351235,15-APR-12,13-APR-12,Souhaib,,fr,65.94.5.125,mmasse@bell.net,15268317,000000124547747,4,3,La certitude d'avoir la promotion de  -5.00$ pour l'année 2013 et suite et de ne pas être facturé automatiquement à l'anniversaire du service d'internet sans avis préalablement.,3
351236,15-APR-12,14-APR-12,Franssesca,,en,70.24.175.82,spollex@sympatico.ca,15285532,000000124565498,2,3,"Ask the customer what we want. My original call was for my userid and password for my modem, which i had forgotten. When I explained that I was having connection difficulties and likely needed a to upgrade  my 5 year old modem, I was grilled on why,  what problems, nothing wrong with old one etc. Then, the   original rep put me on to a technician who, without warning,  disconnected my modem remotely and i was forced to unplug all my equipment to reset all the work I had originally done.  ",3
351237,15-APR-12,14-APR-12,Ibtissam,,en,184.146.147.221,sccharron@bell.net,15285168,000000124569704,3,2,"Have knowledgeable staff on hand that can resolve the issue.  The second time I called, the person told me that he will keep the ticket open and call back but unfortunately when I called back around 5, there appears to have been no record of my second call, leave alone having an open ticket.  So I do not believe that your customer service reps even tell the truth.  And based on this survey there is absolutely no record of my second call - only 2 calls when in fact i called 3 times yesterday.  The internet service is unstable and erratic since yesterday and I have not had a satisfactory resolution to the issue.",2
351238,15-APR-12,14-APR-12,Helenpearl,,en,70.52.90.151,hj.peterson@sympatico.ca,15281404,000000124573397,4,4,"Helenpearl was very helpful. She transferred me to a technician in Montreal
who arranged for a service call to my home.  The only problem with my home service call was that the technician could not speak English and it was very difficult for me to communicate the problem.  Suggest you send technicians that can speak both English & French.
",4
351239,15-APR-12,14-APR-12,Diaraye,,fr,70.30.219.91,hstorm@sympatico.ca,15281450,000000124563981,5,5,,5
351240,15-APR-12,14-APR-12,Andy,,en,184.146.148.241,nvaccaro1099@bell.net,15283992,000000124574272,5,5,,5
351241,15-APR-12,13-APR-12,Jose,,en,72.137.42.57,spotzone@sympatico.ca,15270944,000000124543873,5,5,"Nothing at all could have been improved upon.  Your representative, Jose, was very helpful and polite and I was very pleased with his service.",5
351242,15-APR-12,13-APR-12,Farhana,,en,76.64.38.28,mshing@sympatico.ca,15276184,000000124554547,5,5,,5
351243,15-APR-12,14-APR-12,Timothy,,fr,65.92.7.251,dgeadah@sympatico.ca,15280212,000000124570126,5,5,,5
351244,15-APR-12,13-APR-12,Brenda,,en,76.64.199.130,mgmillman@bell.net,15275938,000000124555097,5,4,everything with your representative was fine with no problem once he recognized hr was dealing with a total non technical person,4
351245,15-APR-12,14-APR-12,Ahmed,,en,173.34.108.233,cctor@sympatico.ca,15279566,000000124563811,5,5,Lower the price for my internet.,4
351246,15-APR-12,13-APR-12,Eric,,en,70.51.123.144,lingjim@bell.net,15275462,000000124552326,5,4,,4
351247,15-APR-12,14-APR-12,Irfan,,en,184.144.77.233,susie.davis@bell.net,15285656,000000124569961,4,5,nothing,3
351248,15-APR-12,14-APR-12,David,,en,69.156.158.193,thelaings@sympatico.ca,15285844,000000124566637,1,1,Listen and stop telling the client about what happened on your end. This does not resolve but inflames. The client feels they are getting a bunch of excuses and more time is given to explanation than to empathy.,1
351249,15-APR-12,14-APR-12,Salma,,fr,76.65.61.104,m.paquette@sympatico.ca,15283074,000000124567213,5,5,me donner les informations que j'ai recues de la conseillère lorsque le changement fut mis en place ,4
351250,15-APR-12,13-APR-12,Kris,,en,74.15.0.193,richard.thomson@sympatico.ca,15269880,000000124546018,5,5,Kris had a tech come to the house and he fixed our problem.,4
351251,15-APR-12,13-APR-12,Karen,,en,184.146.165.121,greg.vance@sympatico.ca,15264758,000000124539083,5,5,,5
351252,15-APR-12,13-APR-12,Weng,,en,174.95.26.5,victor905@sympatico.ca,15271760,000000124544842,4,4,,5
351253,15-APR-12,13-APR-12,Imed,,fr,70.55.167.254,gino.bourret@sympatico.ca,15274274,000000124553346,5,4,"Envoyer le technicien au premier rendez-vous.

Un technicien devait passer le mercredi le 11 avril entre 8hr et 12hr mais n'a jamais passé.    J'ai repris un autre rendez-vous avec un technicien pour le vendredi le 13 avril de 13hr a 17hr.  Le technicien n'est jamais venu.  J'ai due faire une plainte pour qu'un technicien passe en urgence Vendredi le 13 avril à 20hr. ",3
351254,15-APR-12,12-APR-12,Wynbert,,en,174.93.33.146,martyedwards@bell.net,15267760,000000124536316,4,5,"was shipped a new modem, was told it would be delivered by courier. Asked if signature was required,The person I spoke did not know.As nobody home during weekdays & get home late at nite being told I would be able to pick it up at the depot would be no help as close before I get out here.As it turns out was delivered Saturday morning via purolator no signature required",4
351255,15-APR-12,13-APR-12,Houda,,fr,70.55.167.254,gino.bourret@sympatico.ca,15274276,000000124556927,5,5,"Envoyer le technicien au premier rendez-vous.

Un technicien devait passer le mercredi le 11 avril entre 8hr et 12hr mais n'a jamais passé.    J'ai repris un autre rendez-vous avec un technicien pour le vendredi le 13 avril de 13hr a 17hr.  Le technicien n'est jamais venu.  J'ai due faire une plainte pour qu'un technicien passe en urgence Vendredi le 13 avril à 20hr.",3
351256,15-APR-12,14-APR-12,Irfan,,en,70.26.128.160,joedifederico@sympatico.ca,15282086,000000124565261,5,5,Nil,4
351257,15-APR-12,13-APR-12,Emmanuel,,en,65.95.120.90,sylbelanger@sympatico.ca,15277504,000000124554823,3,2,,4
351258,14-APR-12,13-APR-12,Srinivasan,,en,174.94.62.184,gus.makrydakis@sympatico.ca,15274378,000000124554514,1,1,"Declining internet speed issue since March 2011 from 3.5 mb to 1.4 by Sept 2011. Multitude of tech tests since conclude my port needs to be moved to new switch box as part of 'Bell Eagle project'. Told would be fixed in Nov/Dec but due to freeze on capital spending till 2012 wil be first weeks in Jan. Then told couple more weeks, get credit till fixed.Then told no date but get credit till fixed. Now in April, Bell gives only half credit yet can't tell me when issue will be fixed. Get routed to tech dept and get front line tech agent and supervisor giving typical speech on connect issues and reccomends a tech comes to see. Told them I have already done this 'look at notes on file'...finally gives me 'Eagle project number' which is basic Bell Repair..left message as automatic, no inbound..rep Jodi called later but I was unavailable...left same number to call back...called Saturday, answering service again...not wasting my Saturday on this...will call Monday.  If I did not have an employment connection to Bell would have left LONG time ago. ",1
351259,14-APR-12,13-APR-12,Asma,,en,174.89.128.42,gtarbat@sympatico.ca,15264800,000000124545926,5,5,,5
351260,14-APR-12,13-APR-12,Monica,,en,70.29.81.5,jcpalmer@sympatico.ca,15274746,000000124561277,5,5,,5
351738,16-APR-12,14-APR-12,Sofien,,fr,174.92.173.158,ginette.giard@sympatico.ca,15281092,000000124567246,1,1,"J'appelai pour avoir ma connexion internet car elle était en vacances et aurait dû être rebranché et la personne m'a dit d'attendre à dimanche minuit qu'elle fonctionnerait sinon de rappeler lundi, ce que j'ai fait car elle ne fonctionnait toujours pas et la personne à qui j'ai parlé ce matin m'a dit que le préposé de samedi aurait dû me redonner mon internet au lieu de me faire attendre, il aurait dû me passer à quelqu'un de niveau 2, donc j'ai attendu 2 longues journées sans mes messages pour rien, j'ai manqué plein de choses importantes à faire, donc non je ne suis pas satisfaite du tout du service que j'ai eu samedi matin avec votre préposé.  Et j'espère que mon compte ne sera pas facturé à compter de samedi le 14 car je n'avais pas l'internet, je l'ai eu seulement lundi le 16.  Merci",
351739,16-APR-12,15-APR-12,Srivenkatesh,,en,69.158.3.143,patparr@sympatico.ca,15291630,000000124578498,4,4,,4
351740,16-APR-12,14-APR-12,Matthieu,,en,70.26.108.163,wereathome@sympatico.ca,15286238,000000124562789,1,1,Have consistent recording of the problem and quicker response when the problem is on going  Have a specialized educated technician come and resolve the PROBLEM instead of trouble shooting and bandaiding each call   This is getting infurriating.  ,1
351741,16-APR-12,14-APR-12,Umesh,,en,70.53.102.164,mayamacl@bell.net,15283400,000000124571288,4,4,"We have been with Bell all our lives and never experienced problems until we moved into our current home over 2 years ago.  We have had many internet and telephone problems.  We live in a townhouse complex and our neighbours get their feed from the same source as us and yet they never have problems.
The box that the wiring originates from outside our home is open to the elements and could quite possibly be why we are experiencing problems.  I have checked other boxes in the neighbourhood and they are all totally covered up.  I think ours should be as well.",4
351742,16-APR-12,15-APR-12,Jamie,,en,76.66.132.188,jpplex@sympatico.ca,15289894,000000124582395,4,4,Was well handled - no improvements necessary,5
351743,16-APR-12,14-APR-12,Eduardo,,en,70.29.149.218,dnethersole@bell.net,15280312,000000124574695,5,5,,4
351744,16-APR-12,14-APR-12,Carmen,,en,65.95.212.236,boblise@sympatico.ca,15279216,000000124563734,5,5,nothing,5
351745,16-APR-12,15-APR-12,Stephen,,en,174.93.222.27,jamie45@sympatico.ca,15289454,000000124580465,5,5,,4
351746,16-APR-12,13-APR-12,Rahim,,en,64.229.138.170,nightvisionexperts@sympatico.ca,15268694,000000124545127,3,4,"There was absolutely no urgency in Bell's response to my problem of a dead modem.  Apparently as a ""home"" customer who lays out more that $5,000 a year for Bell services I was told not to expect ""business"" treatment.  Though I received the replacement modem in only a day (compared to the 4-5 business day estimate I was initially provided) I'm certain that this rapid response was prompted by my ""animated and forceful"" telephone discussions with various Bell representatives.  Summing things up?  Excellent service shouldn't be in response to ""squeaky wheels""... it should be an everyday experience.",1
351747,16-APR-12,15-APR-12,Armando,,en,76.64.12.83,jbackal@sympatico.ca,15289506,000000124583679,5,5,Nothing needed!,5
351748,16-APR-12,15-APR-12,Aquiles,,en,184.146.117.53,dpsk.wood@sympatico.ca,15288388,000000124584804,4,3,more communication with customers re: problems,3
351749,16-APR-12,14-APR-12,Med Heni,,fr,199.91.204.38,sefou@bell.net,15285220,000000124561958,4,3,,4
351750,16-APR-12,15-APR-12,Eliena,,en,174.94.58.20,judi.bilodeau073@sympatico.ca,15289940,000000124577684,5,5,"Nothing  She was very helpful and polite. She spoke English better than anyone else, I had talked to before...over the years.",5
351751,16-APR-12,13-APR-12,Michael,,en,70.50.66.208,ikuko.teshima@sympatico.ca,15274562,000000124551831,1,1,"Ensure privacy of my passwords. Ask me whether I wished to have my access password changed before doing so.  Tell me how to change the new password back and not tell me that ""don't worry about it"".",2
351752,16-APR-12,13-APR-12,Rym,,fr,205.151.112.72,jmlaurendeau@sympatico.ca,15274884,000000124555162,5,5,,4
351753,16-APR-12,15-APR-12,Benjamin,,en,70.26.228.140,greg.alexander@sympatico.ca,15289060,000000124586282,5,5,"utilize your voice recognition service to quicken up my desires.   ie....I say, At bell my voice is my password....internetservice!!!    Your automated phone service to too time consuming!",4
351754,16-APR-12,13-APR-12,Seifeddine,,fr,70.55.114.213,goudreaults@sympatico.ca,15264708,000000124546194,3,3,,3
351755,16-APR-12,15-APR-12,Siobhan,,en,50.101.78.106,lillian.keeping@sympatico.ca,15290498,000000124582789,5,5,,5
351756,16-APR-12,15-APR-12,Benjamin,,en,67.70.161.156,jrrollings@sympatico.ca,15289912,000000124581432,5,4,,5
351757,16-APR-12,13-APR-12,Paul,,en,76.70.68.232,susan_mcgrath@sympatico.ca,15271130,000000124542243,3,4,response time - it took 35 minutes before someone answered my call!,3
351758,16-APR-12,15-APR-12,Jose,,en,70.26.150.74,roger074@sympatico.ca,15292206,000000124586571,5,5,,5
351759,16-APR-12,13-APR-12,Pascal,,en,70.52.220.46,petecox@sympatico.ca,15269162,000000124539655,1,1,The internet has been down for 5 days!!! This is not acceptable in the least. I am now at my brothers place using his internet. I am looking around for other options. ,1
351760,16-APR-12,15-APR-12,Moises,,en,70.53.45.171,thomas.hidderley@sympatico.ca,15293050,000000124587278,4,4,"I have just upgraded my Internet service to 16MB. The interruption may have caused my mail programme to take everything off line which may have caused the problem. Your tech support  man discovered this and corrected it. Regarding the upgrade to 16MB, you keep changing rules on us. Having rented my present modem for over 4 years, I am now told that for $50 I can purchase it outright. I have already paid you almost $180 to use it. This seems most unfair when a customer who decides today to use your 16MB service is able to purchase the modem with no rental fee.",3
351761,17-APR-12,16-APR-12,April,,en,70.50.185.129,reinb@sympatico.ca,15305460,000000124600900,4,4,We were transfered to Billing from Technical and then spent 2 Hours and ten min. on hold. Had to hang up and tryed later when we got back home. This is NOT acceptible.,3
351762,17-APR-12,16-APR-12,Preethi,,en,69.156.29.24,lloyd.atkinson@sympatico.ca,15302110,000000124612678,5,5,Nothing.,5
350258,15-APR-12,14-APR-12,Rahali,,fr,174.92.228.29,benoit.mallet@sympatico.ca,15279058,000000124568847,5,5,,5
350259,16-APR-12,15-APR-12,Abhishek,,en,67.70.43.93,epdickey@bell.net,15288565,000000124587376,3,3,Walked me through the set-up more thoroughly,3
350260,16-APR-12,15-APR-12,Cherif,,fr,69.70.203.142,sergemarchand@sympatico.ca,15292516,000000124586983,5,5,rien,5
350261,16-APR-12,15-APR-12,Ibtissem,,fr,69.70.203.142,sergemarchand@sympatico.ca,15292518,000000124576064,3,1,,4
350262,16-APR-12,14-APR-12,Alfredo,,en,70.30.233.165,monique.guay@bell.net,15283753,000000124570427,4,4,"Problem was with my computer, not with the Internet. I will have to contact Dell.",4
350263,16-APR-12,14-APR-12,Abderrahmen,,fr,65.93.130.19,michel.teleaga@bell.net,15283598,000000124565761,,4,,1
350264,16-APR-12,13-APR-12,Kylie,,en,198.73.125.247,paul.ames@sympatico.ca,15269040,000000124540699,5,4,Charged me correctly the first time.,4
350265,16-APR-12,14-APR-12,Marco,,en,204.187.34.100,mcabrita@sympatico.ca,15283426,000000124575438,2,2,"I believe that Bell could be more accommodating to customers that have had a history of issues with their internet connectivity.  I have been having issues since January and finally this past weekend, the modem stopped working. I was told that a new modem was going to be sent out to me by post. I have seen a dozen Bell trucks in my neighbourhood over the past month, I am sure that it would be more efficient for one of these to simply drop off a new modem. ",1
350266,16-APR-12,15-APR-12,Rym,,fr,132.221.36.36,ljasmin@sympatico.ca,15290560,000000124577436,1,1,services experts,1
350267,16-APR-12,13-APR-12,Mithila Maraj,,en,70.28.65.101,danhayes@sympatico.ca,15273442,000000124556032,1,1,I called about no phone line service and was asked the same questions 3 times. Then I was transfered to another person and had to repeat everything again! First time I have been mad at bell!,2
350268,16-APR-12,14-APR-12,Salvador,,en,173.209.153.90,judy.amey@bell.net,15282240,000000124565388,5,5,,5
350269,16-APR-12,14-APR-12,Matthieu,,en,70.53.224.140,albert.aaron@sympatico.ca,15278478,000000124570420,4,5,,5
350270,16-APR-12,12-APR-12,Weng,,en,67.68.53.249,rtucker7@sympatico.ca,15270274,000000124534368,5,5,"i am replying for the 8:08 person< NOT the6:58 call was awful, could not speak English,.  This is for DUNCAN who I spoke to at 8:08 who was GREAT. patient and explained things to me If you had employees like Duncan, I would never think of leaving Bell. My survey is for the 8:08 call only. Please taken ote",3
350271,16-APR-12,14-APR-12,Ericka,,en,70.24.111.238,s.duff@sympatico.ca,15285022,000000124564982,4,4,,5
350272,16-APR-12,12-APR-12,John,,en,67.70.17.77,elizabeth.vernelstone@sympatico.ca,15263846,000000124536640,5,4,nothing,5
350273,17-APR-12,16-APR-12,Bernard,,en,65.93.179.159,rjasinski@sympatico.ca,15305642,000000124594529,1,1,"Take some interest in trying to resolve my problem and LISTEN !!!!
They can't sove myproblem if they don't know what it is and don't change things that are working well just because its probably the only ting they understand.",1
350274,17-APR-12,16-APR-12,Melvin,,en,70.50.129.50,macbrides@sympatico.ca,15302482,000000124610689,5,4,"I wish Bell allowed Melvin to help with my browser issue ""Firefox""

Trying to get help from a free browser  just is not there. Fire fox still is conflicting with one of my newsletters.    

Melvin did point me in the right direction
hopefully fire fox will fix the conflict.

thanks again
Melvin",5
350275,17-APR-12,16-APR-12,Salvador,,en,65.93.108.164,louis.driessen@sympatico.ca,15302202,000000124597260,5,5,"none they we marvelus and helpfull 
thank them from me will you?",5
350276,17-APR-12,15-APR-12,Danielle,,en,70.51.236.74,anew186@sympatico.ca,15286966,000000124577317,5,5,,5
350277,17-APR-12,16-APR-12,Brenda,,en,174.95.70.231,sylvia.hum@sympatico.ca,15307334,000000124606692,1,1,"I called your billing department in regards to discrepancies regarding, land line ,internet, and satellite TV  in my bell bill on Tuesday April 17 at 4:30  The bill does not reflect as to what Bell loyalty program representative had told me what to expect on March 25, 2012 a savings of $60.00 less per month.   The bell billing representative was talking so rapidly that I was not sure he knew what were my concerns.  The representative should talk at more  moderate rate where the customer does not need to ask  the representative to  repeat as what they had said and not rush through the process of listening the concerns of the customer.  After 20 minutes speaking  with representative I felt I was still at square 1; then I ask to speak with his supervisor.  I was put on hold for another 25 minutes, then Brenda from internet billing came on the line not the supervisor as I had asked for. Brenda was a little helpful but really no better.  She told me it would take 1 or 2 billing cycles before I get the said discount savings.  How come Bell is able to applied their services immediately not even having to wait the 1st cycle of billing!

I find this answer is unacceptable.   
",1
350278,17-APR-12,15-APR-12,Dan,,en,65.94.104.133,mpluce@bell.net,15291306,000000124586236,5,5,nothing - it was resolved entirely to my stisfaction,5
350279,17-APR-12,16-APR-12,Robert,,en,174.89.42.55,apples903@bell.net,15294670,000000124610067,4,4,,4
350280,17-APR-12,13-APR-12,Eric,,en,69.157.72.159,mctrudeau@sympatico.ca,15267932,000000124539736,5,5,"Nothing, I was pleased with the outcome. Thank you.",5
350281,17-APR-12,16-APR-12,Ruth,,en,70.29.74.101,leszcz@sympatico.ca,15301936,000000124613358,5,5,nothing!!,5
350282,14-APR-12,12-APR-12,Sweta,,en,174.93.67.164,mary.varcoe@sympatico.ca,15267774,000000124534917,4,4,,3
350283,14-APR-12,13-APR-12,Jessica,,en,64.231.40.207,janron5@sympatico.ca,15274698,000000124555439,5,5,none,5
350284,14-APR-12,13-APR-12,Arun,,en,70.49.3.212,joharol@sympatico.ca,15266026,000000124541176,5,5,"The initial Bell contact could or should have suggested a tech home visit.
Attempts to resolve my problem over the phone didn't work and was left up in the air. I had to call back a day later to request home service.",5
350285,14-APR-12,13-APR-12,Basker,,en,184.151.114.181,dorjohn42@sympatico.ca,15263568,000000124546824,5,5,,5
350286,14-APR-12,13-APR-12,Andrew,,en,184.151.114.181,dorjohn42@sympatico.ca,15263570,000000124546872,5,5,,5
350287,14-APR-12,12-APR-12,Jean,,en,174.92.143.154,amonnet@sympatico.ca,15261132,000000124535651,1,1,Not hang up on me while I was talking.And having to call you Again. Not professional.,3
350288,14-APR-12,13-APR-12,Jose,,en,70.26.109.214,daigle1568@sympatico.ca,15262940,000000124541249,5,5,The gentleman who served me did a outstanding job. He was the best I've encountered in dealing with service reps. Please extend my thanks to this individual.,5
350289,14-APR-12,13-APR-12,Youssef,,fr,70.26.238.219,denischaput@bell.net,15263246,000000124543879,4,4,,4
350290,14-APR-12,13-APR-12,Karen,,en,50.101.229.10,kimcroft@bell.net,15275198,000000124553019,5,4,nothing  your reps were grest,5
350781,14-APR-12,13-APR-12,David,,en,184.148.186.207,dan_patterson@sympatico.ca,15262972,000000124540857,3,4,The wait time was horrendous.  The service person was good but I thought I would be retired before I reached him.,3
350782,14-APR-12,13-APR-12,Naziha,,fr,69.159.117.143,jpdelafontaine@bell.net,15266168,000000124544662,5,5,rien toutes etait parfait,5
350783,14-APR-12,13-APR-12,Anis,,fr,76.67.90.31,micheline.pich@sympatico.ca,15268152,000000124544600,4,4,rien.le représentant a pris le temps de m'expliquer la procédure à suivre quand je vais installer le nouveau modem ,5
350784,14-APR-12,13-APR-12,Mohamed Radhouene,,fr,184.145.173.175,annie.martin@bell.net,15272602,000000124555834,5,5,"la personne etasi supert corecte 
",5
350785,14-APR-12,13-APR-12,Celina,,en,64.231.14.132,gdkett@sympatico.ca,15274196,000000124560870,3,3,I don't really know what they did.,3
350786,14-APR-12,13-APR-12,David,,en,70.51.128.37,bmbutler@sympatico.ca,15272940,000000124557603,5,5,Dave provided EXCELLENT  customer service.,5
350787,14-APR-12,13-APR-12,Jose,,en,174.95.71.96,deezil.don@sympatico.ca,15273568,000000124559253,3,5,"I believe the gentleman I spoke with did his very best to help.  I don't believe he knew OUTLOOK for MICRSOFT OFFICE 7 that well, and I don't believe that he is compelled to do so.  At connecting the emails he was fine, however, now that I have it all cleaned up, I will log into ""hotmail"" and read them from there.  I feel that HOSE did a very good  job... no complaints here",5
350788,14-APR-12,13-APR-12,Bryan,,en,174.88.241.193,sopot44@bell.net,15270912,000000124541610,5,3,Better comunication between diferent departments.,4
350789,16-APR-12,15-APR-12,Guylaine,,en,184.146.84.31,birgit.johnson@sympatico.ca,15287396,000000124584126,5,5,"Not a thing.  I appreciated Guyliane help.  We are on pension and the reduction in cost, helped me pay my Hydro bill.  Thank you",5
350790,16-APR-12,15-APR-12,Achref,,fr,76.70.62.180,nicoleritchie@sympatico.ca,15291442,000000124578500,5,5,C'était parfait,5
350791,16-APR-12,15-APR-12,Mathieu,,fr,74.15.157.193,andreeharry@bell.net,15286932,000000124576094,3,3,"J'ai passé 30 minutes en attente pour parler a votre représentant.  J'ai commencé à résoudre le problème avec lui quand j'ai du quitter l'appelle parce que ça avait pris trop de temps et je m'en allais travailler.  Je ne comprend pas pourquoi régulièrement je dois appeler pour résoudre mes problèmes et je perd énormément de temps au téléphone avec vos représentant, qui souvent sont à l'étranger et ils sont très difficilement comprenable et souvent il nous prennent pour des niaiseux... je déteste parler avec eux et probablement que ca sera ma raison pour quitter Bell définitivement dans la prochaine année.  ",1
350792,16-APR-12,15-APR-12,Kathy,,en,70.30.82.223,mfmcq@sympatico.ca,15291100,000000124581960,5,5,I can't think of a thing. It was great.,5
350793,16-APR-12,15-APR-12,Hector,,en,76.67.114.169,maryanne.chanko@sympatico.ca,15290944,000000124578627,3,4,,4
350794,16-APR-12,14-APR-12,Chamseddine,,fr,174.93.196.73,sm8@sympatico.ca,15285462,000000124573708,4,5,rien d`autres tout est correct,4
350795,16-APR-12,15-APR-12,Sukanya Mukherjee,,en,64.231.196.244,lesgreenwood@bell.net,15290452,000000124580357,5,5,,5
350796,16-APR-12,14-APR-12,Vijay,,en,70.53.72.210,consideritdone@sympatico.ca,15279847,000000124563949,1,1," do what was 
 requested.A new thing in custmer service...let me know when you are ready to give it a try!Hire personal that can speek English.",1
350797,16-APR-12,15-APR-12,Methil,,en,70.27.1.184,jdbailes@sympatico.ca,15289544,000000124582691,5,2,There seems to be a problem with the configuration of my iPhone or maybe my POP file. If I delete an email on my iPhone it does not leave a copy in the POP file for my desktop. My iPhone should leave a copy for me to retrieve on my desktop but it seems to delete both copies. We are not sure where the problem is. I am going to go to Apple store in the Eaton Centre tomorrow. Is Bell Canadian? Then change centre in your spelling checker to Canadian. We speak English and French not Usonian. Bell should learn more about iPhones. Yankee garble. ,2
350798,16-APR-12,15-APR-12,Haythem,,fr,199.22.57.2,taniaeteric@bell.net,15292944,000000124585605,5,5,,5
350799,16-APR-12,15-APR-12,Mario,,en,184.151.61.169,gonzo13@sympatico.ca,15289036,000000124585998,2,3,"Please have someone who can speak English that we can understand! I was told over 300 jobs were coming back to Canada. It can't happen soon enough!
Thanks",2
350800,16-APR-12,15-APR-12,Med Heni,,fr,76.65.84.75,johanne.bourgoin@sympatico.ca,15289796,000000124582725,5,5,,5
350801,16-APR-12,15-APR-12,Nebgha,,fr,69.159.152.246,tipinch1@bell.net,15293076,000000124579587,5,5,,5
350802,16-APR-12,15-APR-12,Med Anis,,fr,70.31.121.140,marc.richard@sympatico.ca,15290824,000000124582275,4,4,,5
350803,16-APR-12,15-APR-12,Mohammed Zaid,,en,184.144.45.61,larodger@sympatico.ca,15290356,000000124576204,5,5,,5
350804,16-APR-12,14-APR-12,Aguibou,,fr,174.92.162.57,claudi.cf@sympatico.ca,15279754,000000124568633,5,3,"J'ai toujours une indécision quant au changement vers la haute vitesse. Le représentant m'a transmis les infos à ce sujet, mais je ne comprenais pas tout à fait son langage. Je me donne le temps d'y réfléchir. ",5
350805,16-APR-12,13-APR-12,Adithya,,en,69.157.123.69,pbbaker@bell.net,15276490,000000124552047,1,1,call customer to see if problem was resolved and not wait for a week and a half for  customers to have to call back and have to wait another week to get the problem resolved,1
350806,16-APR-12,14-APR-12,Mindy,,en,67.71.125.41,bubbles59@sympatico.ca,15279368,000000124566249,5,5,faster internet,5
350807,16-APR-12,14-APR-12,Roy,,en,74.15.243.73,wandkBethune@sympatico.ca,15286192,000000124574764,4,3,"Bell needs to notify your own Tech people when you are shutting down to do large scale maintenance. I was without internet from last Wed until to-night and your Tech people told me it must be my modem. When I got online I see many notices from other companies that Bell is not working in the Muskoka area-why weren't your Tech people informed. Why did they constantly say it was my fault or the fault of my equipment. That was not correct at all. Bell was installing 3 new pine cone towers and that is why I didn't have any connection. What a horrible company Bell is. Let your employees know what is going on.
Karen Bethune",1
350808,16-APR-12,14-APR-12,Robert,,en,74.15.243.73,wandkBethune@sympatico.ca,15286194,000000124562088,1,1,"Train your Techs much, much better so they know the difference between a tower not working and a person's modem not working-what a waste of time and effort contacting Bell support.
Karen Bethune",1
350809,16-APR-12,15-APR-12,Mithila Maraj,,en,184.147.39.193,gloria.checkley@sympatico.ca,15289020,000000124581490,5,3,"I could not resolve my problem because I wsanted PC Carfe and was told that they are not available on Sundays and was given their busin ess hours, so I called today.",5
350810,14-APR-12,13-APR-12,Lotfi,,fr,70.26.246.217,jeanjacques.sheitoyan@sympatico.ca,15265658,000000124549917,5,5,Impossible. Ce monsieur etait tres competent et surtout d'une gentillesse remarquable.,5
351261,14-APR-12,13-APR-12,Kanishka,,en,174.92.56.54,ebortolus@sympatico.ca,15263752,000000124539938,5,5,NOTHING.    THANK  YOU,5
351262,14-APR-12,13-APR-12,Chiheb,,fr,96.22.124.80,jmcip@sympatico.ca,15265908,000000124546931,5,5,,5
351263,14-APR-12,12-APR-12,Joe,,en,76.71.59.239,merryann@bell.net,15268028,000000124534640,4,4,internet message re install & activate security service should have indicated it was not vital ,4
351264,14-APR-12,13-APR-12,Meriem,,fr,65.94.253.92,lariveed@bell.net,15275314,000000124554137,5,5,Rien de plus...,5
351265,14-APR-12,13-APR-12,Eduardo,,en,65.92.199.82,robert.bulmer@sympatico.ca,15276890,000000124560448,4,5,at times it was difficult to understand what he was asking me to do,4
351266,14-APR-12,13-APR-12,Dheeraj,,en,70.27.136.40,lauraconnolly@sympatico.ca,15275328,000000124554362,5,5,,5
351267,14-APR-12,13-APR-12,Eka,,en,65.92.114.144,mauve1@sympatico.ca,15267848,000000124546560,3,2,"Once again, I was inquiring about HiSpeed Internet for me. As it seems to be all around me now, I was so disappointed that once more, I still am not ""in the zone."" A couple of your representatives was at my door a couple of days ago and said that they knew that the service was already 1 street away from me and would be surprised if it wasn't available to me. After calling Bell, along with me, I guess the guys would be surprised. I hate to think of switching companies-I really do like Bell, but I really don't like mid speed either. It would be very nice to know that your HiSpeed is soon available to me??  Regards..Maureen M",4
351268,14-APR-12,13-APR-12,Mahesh,,en,184.147.186.113,fksa@sympatico.ca,15274040,000000124558993,3,,"well the outside staff doesn't always believe the inside staff in my case and then the outside staff had to come again, they need to communicate better",2
351269,14-APR-12,13-APR-12,Alvaro,,en,184.147.2.112,beaton@sympatico.ca,15272822,000000124555674,5,5,"The young man did very well, but at times found him hard to understand, but he was very patient.  Thank you",5
351270,14-APR-12,13-APR-12,Tabatha,,en,70.24.162.64,mg_bj.weir@sympatico.ca,15268050,000000124551083,1,1,Treated me as a loyal Bell customer and a retired employee.,2
351271,14-APR-12,13-APR-12,Abir,,fr,50.100.107.203,tremblay.ginette3@sympatico.ca,15277708,000000124551689,4,5,rien d'autre,5
351272,14-APR-12,12-APR-12,Juan,,en,76.68.12.248,woopie@sympatico.ca,15271994,000000124537935,4,4,"Actually send the technician out to the property when they are scheduled to be at the property.  NOBODY came to install the service when they were supposed to - they made an excuse, but nobody showed up! Now we have to wait another 4 days for another attempt to get service. Fulfill you end of the contract!",2
351273,14-APR-12,13-APR-12,Rodolfo,,en,70.53.229.220,chrisjay@bell.net,15273236,000000124552121,5,4,faster access to customer care representative,5
351274,16-APR-12,15-APR-12,Nawel,,fr,174.93.201.150,mtremblay027@sympatico.ca,15291342,000000124576227,5,5,"Je n.ai que des remerçiments à faire au sujet des réponses à mes attentes.  
  Merci!",5
351275,16-APR-12,15-APR-12,Brenda,,en,70.50.179.242,bhlogue@sympatico.ca,15287372,000000124580487,4,4,Nothing,4
351276,16-APR-12,13-APR-12,Pradeep,,en,70.31.180.127,jljewer@sympatico.ca,15274876,000000124554851,3,3,The agent said he would call me back in 30 minutes to see if the repair worked - he didn't call me back.,4
351277,16-APR-12,15-APR-12,Marcus,,en,70.29.77.223,bob.bourdeau@sympatico.ca,15287434,000000124577812,5,5,,3
351278,16-APR-12,14-APR-12,Dhanasekar,,en,216.209.114.181,brucehay1@sympatico.ca,15279344,000000124563228,5,5,"On Monday April 9, 2012, I called bell io inquire about your Stick for high speed internet, I was insured it would work in my area and told me to go to Renfrew Ont.)75km away) to bick it up. I did so on Tuesday, installed it on Wed. it didn't work, I took my whole computer to a service sight in Renfrew on Thursday, they got it working there. I brought my computer home on Saturday the 14th. The stick did not work, called bell, that is when Dhanasekar
informed that the stick would not work in my area. Thanks to Bell, I made three trips to Renfrew to find out I cant get High Speed Internet, with Bell.
Thanks a lot.
W Hay",2
351279,16-APR-12,15-APR-12,Emely,,en,174.95.154.92,parveen.khullar@bell.net,15291607,000000124582903,5,5,everything was so perfect so i have no comments to make,5
351280,16-APR-12,15-APR-12,Benjamin,,en,65.92.24.215,morton@sympatico.ca,15291300,000000124585957,5,5,nothing,5
351281,16-APR-12,16-APR-12,,,fr,65.94.190.109,,,,1,1,"Depuis le 22 mars j'ai parlé avec 4 personnes pour augmenter les go pour éviter les frais d'utilisation.Pas fait,il reste 27 jours et j'ai 90% de pris.On m'envoie la confirmation à chaque fois.Vidéotron pourrait peut-être me satisfaire pour mes 4 services.Je sais que ces commentaires ne serviront à rien .Vos représentants disent oui au téléphone mais après il ne se passe rien.J'attends toujours un service pour lequel je paie.",1
351282,16-APR-12,15-APR-12,Ibtissam,,en,70.49.135.178,jimmysue@bell.net,15289702,000000124581218,5,4,,5
351283,16-APR-12,15-APR-12,Preethi,,en,184.146.64.134,edwardakinbobola@sympatico.ca,15288486,000000124582102,5,5,,5
351284,16-APR-12,12-APR-12,Mohan,,en,70.24.204.118,lee.mckim@bell.net,15266926,000000124534003,2,2,better comunication between departments and coms between us and tech.,3
351285,16-APR-12,15-APR-12,Danielle,,en,70.53.98.126,jcal@bell.net,15289518,000000124582149,2,4,"Should not need to contact more than one person to resolve issue

Give equal athority to all CSR's",2
351286,16-APR-12,14-APR-12,Luis,,en,65.92.153.17,ramnikent@bell.net,15284548,000000124565173,4,5,Once my e-mail account had been unblocked I would have liked a call from bell to let me know same.  I called in about the problem but never got a call back to say it was resolved.,5
351287,17-APR-12,16-APR-12,Ashish Prabhu,,en,70.31.9.148,secraig@sympatico.ca,15306494,000000124590328,1,1,"I received a notice from you stating that unless I signed up for Ebill, i will have to pay $200 extra per month. I attempted several times to register for Ebill on my computer, (I had so much trouble with that programme) I spent hours attempting to register and in the end I just gave up. I called many times to get help and to no avail. Mostly I was left holding a line for what seemed like ages also many times was actually cut off. So I am very , very disenchanted with Bell. I am even thinking of going with Rogers. ",1
351288,17-APR-12,16-APR-12,Ahmednur,,en,70.49.72.163,everdane@sympatico.ca,15298054,000000124591315,4,4,"Nothing, this time.",3
351289,17-APR-12,16-APR-12,Srinivasan,,en,174.95.144.177,brownbear1@bell.net,15295552,000000124602320,5,5,,5
351290,17-APR-12,16-APR-12,Souleiman,,fr,184.146.240.155,andre.brisson@bell.net,15294438,000000124604886,5,5,"rien de plus,sur appel et en tres peu de temps tout a ete regle.
merci et au plaisir",5
351763,17-APR-12,16-APR-12,Anna,,en,159.18.221.196,elyse.cohen@sympatico.ca,15297878,000000124589656,5,4,"This call was fine.  I was very upset last month to find out that my unlimited internet was changed to 60gb limit without any letter telling me of this change. All of a sudden I get an email that says I have hit my 75% level.   I made this comment to the rep I called and they said an email was sent.  But when I asked other people about this change, they also did not get notification of the change.  When I asked for a copy of the letter the rep said that they could not provide it to me.   I still want to see that letter that was had supposedly received.    I thought this was very unprofessional and arrogant of BELL. Clearly they do not care about their customers.    ",3
351764,17-APR-12,16-APR-12,Jose,,en,76.64.92.237,balaward@sympatico.ca,15294888,000000124608907,2,4,The person was a bit terse and hard to talk to.,2
351765,17-APR-12,13-APR-12,Mohamed,,en,67.68.254.108,morille.ann@bell.net,15276136,000000124560110,4,5,all was done well,5
351766,17-APR-12,16-APR-12,Donna,,en,64.229.97.18,maurjean@bell.net,15302974,000000124591555,5,5,,5
351767,17-APR-12,16-APR-12,Preethi,,en,70.55.38.60,bdcybulskie@bell.net,15295016,000000124610333,3,,,2
351768,17-APR-12,16-APR-12,Xenia,,en,70.53.226.84,lilia.german@sympatico.ca,15301970,000000124602458,5,5,,4
351769,17-APR-12,16-APR-12,Walid,,fr,74.15.125.125,michelle.tellier@sympatico.ca,15303346,000000124604378,2,1,"Me faire savoir beaucoup plus vite que la visite du technicien avait été progammée pour 17 h le lundi 16 avril.
(J'ai attendu à partir de midi jusqu'à 16h50 sans avoir été prévenue de la chose.) Michelle Tellier",3
351770,17-APR-12,16-APR-12,Tathiana,,en,70.31.44.95,jump@sympatico.ca,15301086,000000124590725,3,2,"It's not very good to have to wait three days for a new modem. Can't understand why one can't return the broken modem to a Bell centre and pick up a new one. Not very good customer service, especially when I'm getting charged for these three days and can't even access the internet.",3
351771,17-APR-12,16-APR-12,Allan,,en,76.69.36.182,woodlake@sympatico.ca,15308384,000000124598857,3,3,I needed to open an online billing for my internet and my cottage phone. I only got the internet one completed even though I was on the phone for over and hour,3
351772,17-APR-12,16-APR-12,Sarah,,en,184.145.5.170,mmays@sympatico.ca,15303578,000000124612540,5,5,,5
351773,17-APR-12,13-APR-12,Michael,,en,70.50.193.237,diburns@bell.net,15273656,000000124554866,1,1,"To whom this may concern,this was the worst customer service ever. Very frustrating,we are currently looking into switching to another company.Look at our file and you can see why.",1
351774,17-APR-12,16-APR-12,Sami,,fr,74.15.125.125,michelle.tellier@sympatico.ca,15303348,000000124611057,2,3,"Me confimer que la préposée au service à la clientèle (Julie) avait bel et bien coché sur ma commande l'envoi d'un technicien pour le lundi 16 avril, sauf que ce technicien n'est jamais présenté chez moi. (Il y eu un erreur quelque part dans le processus, c'est clair.)Grâce à un tecnicien de Bell que j'ai enfin joint au téléphone lundi soir, j'ai réussi à rebrancher mon modem correctement au terme de bien des frustrations. Michelle Tellier",3
351775,17-APR-12,14-APR-12,Ashfaq,,en,65.93.33.143,marymit@bell.net,15283354,000000124572327,4,4,was told that the part would be in two business day and it came in one. Thank you,4
351776,17-APR-12,16-APR-12,Nischal,,en,184.148.122.13,peter.jurgeneit@sympatico.ca,15304742,000000124612931,4,1,Virsus is still on machine - was not cleared.,
351777,17-APR-12,16-APR-12,Henry,,en,70.27.42.203,heahaslip@sympatico.ca,15299334,000000124595600,1,1,Better qualified and knowledgable reps who know the products bell customers use even if the product is not a bell one but has to work with bell Internet.,3
351778,17-APR-12,16-APR-12,Edward,,en,76.66.132.206,maruss@sympatico.ca,15302874,000000124612888,5,5,"Given the circumstances, nothing.
Every person gave great service.",5
351779,17-APR-12,13-APR-12,Priyojoy,,en,141.117.9.68,mravinsky@sympatico.ca,15268480,000000124551068,1,1,Ability to delete old email accounts,2
351780,17-APR-12,16-APR-12,Bob,,en,65.92.100.94,harold.mccann@sympatico.ca,15299264,000000124603582,5,5,Put people to work in Canada.,5
351781,17-APR-12,16-APR-12,Dhanasekar,,en,70.29.77.19,jo.vic@sympatico.ca,15300658,000000124602887,5,5,Just make our computer work faster....without having to increase our costs...Thanks..,5
351782,17-APR-12,16-APR-12,Natasha,,en,76.65.17.124,mkostandoff@sympatico.ca,15303540,000000124608310,1,1,"You need to give your long and loyal customers the same pricing structure that you offer ""new"" customers. I was told that my address does not qualify for Fibe 16. Your website however ""verified"" that my address did!!!!!",1
351783,17-APR-12,16-APR-12,Brent,,en,50.101.138.213,Lloydn@bell.net,15293802,000000124603425,3,1,To put my email in operative condition,3
351784,17-APR-12,15-APR-12,Mohamed,,fr,76.69.196.88,gpparadis@sympatico.ca,15289046,000000124577575,4,4,"votre conseiller a pris le temps pour répondre a mon problème, merci",4
351785,17-APR-12,16-APR-12,Umesh,,en,76.71.95.182,henry.kennedy2@sympatico.ca,15299430,000000124601284,5,5,"It appears that Bell keeps changing the parameters for password recognition. I have had numerous problems with being unable to use my password.
I really believe that Bell should address this problem.",3
351786,17-APR-12,16-APR-12,Michelle,,en,76.69.36.182,woodlake@sympatico.ca,15308386,000000124596594,2,2,COMMENT ON THE 217 PHONECALL,3
351787,17-APR-12,16-APR-12,Sarra,,fr,65.92.88.85,gaetan.desr@sympatico.ca,15298510,000000124597661,5,4,,5
351788,17-APR-12,16-APR-12,Janice,,en,69.156.116.232,boblarkrose@sympatico.ca,15295366,000000124603060,5,5,Have Bell Mobility (Brandy) call back with a reply even if it was to say she could not access the info until another time.  Brandy said she was on for another 5 hrs so when she said she would call back Brandy should have done so.,5
351789,17-APR-12,15-APR-12,Akrem,,fr,174.89.228.210,francine.simard@bell.net,15288780,000000124577889,3,4,etre un peu plus patient,3
351790,17-APR-12,16-APR-12,Flahi,,fr,70.50.145.51,camildesrochers@sympatico.ca,15295712,000000124610557,1,1,respecter vos engagements envers ma connection internet ,2
351791,17-APR-12,16-APR-12,Snehalatha,,en,184.145.17.133,miken1@sympatico.ca,15303438,000000124599512,5,4,,5
351792,17-APR-12,15-APR-12,Jacques,,fr,70.51.200.96,andre_gilbert@sympatico.ca,15286924,000000124581447,5,4,,5
351793,17-APR-12,16-APR-12,Christine,,en,65.92.173.235,richard.pawliuk@sympatico.ca,15305562,000000124604793,5,5,,4
351794,17-APR-12,15-APR-12,Tess,,en,174.88.5.250,belain9@sympatico.ca,15287286,000000124578695,5,3,,3
351795,17-APR-12,16-APR-12,Danny,,en,184.144.131.205,stevemcmillan@bell.net,15307134,000000124612546,5,5,,5
350291,14-APR-12,13-APR-12,Rudys,,en,70.51.129.76,jeff.lahaise@sympatico.ca,15265692,000000124542569,5,5,"If I had internet service through my cable tv company, I could have picked up a new power cable from their local office. I have a ""Bell Store"" within walking distance of my home. I should have been able to pick one up there.",4
350292,14-APR-12,13-APR-12,Aquiles,,en,184.148.186.135,dscasa@bell.net,15263648,000000124542447,5,5,,5
350293,14-APR-12,13-APR-12,G Benj,,en,76.68.92.25,jtr25@sympatico.ca,15266258,000000124538554,5,5,,4
350294,14-APR-12,13-APR-12,Ronald,,en,184.151.61.58,judith.rallis@sympatico.ca,15266273,000000124548437,2,1,"Tech support needs to have up to date info about the problem I'm currently experiencing. Out of service for 3 days & no one knows what's going on? Come on! This is a widespread issue. Someone higher up has the answer. It's ironic that I'm forced to sign up for ebilling & now won't be able to access my acct. I have never received notification that my current Internet will no longer be available after Jun 5th, however this current problem seems to suggest that my Internet will no longer be available effective immediately.  Perhaps Domenica Maciocia would be interested in the impact of this outage on the many customers affected. It is a frustrating customer experience. My call today, when I spoke to an agent named Robert, yielded no further information. What is going on? This needs special escalation. I'd really appreciate a call from someone who can explain what's happened and when it will be resolved. 705-732-2940.",
350295,15-APR-12,12-APR-12,Richard,,fr,184.145.155.124,mela_lavergne@sympatico.ca,15267984,000000124536582,5,4,,4
350296,15-APR-12,13-APR-12,Preety,,en,70.31.122.2,jobrien000@sympatico.ca,15265972,000000124540969,1,1,"Your representatives need to learn to communicate better...firstly..they do not listen..secondly..they have rote answers to any questions the customer may have...and thirdly..they are very difficult to understand ..as most of the time you get someone from India!!

",1
350297,15-APR-12,14-APR-12,Bob,,en,184.147.215.107,oneil_9@sympatico.ca,15284060,000000124571371,2,2,Listened to my problem.,3
350298,15-APR-12,14-APR-12,Saber,,fr,70.24.179.75,diane.lafrance@sympatico.ca,15280234,000000124565511,5,5,Non,5
350299,15-APR-12,14-APR-12,Jose,,en,70.51.216.217,aljoswa@bell.net,15278530,000000124573553,4,4,,5
350300,15-APR-12,14-APR-12,Katherine,,en,67.70.111.106,vi.henderson@sympatico.ca,15286110,000000124571844,5,5,,5
350301,15-APR-12,14-APR-12,Edwin,,en,184.144.71.62,robert.bosch@sympatico.ca,15284806,000000124566294,2,2,I'm having problems with my line coming into the house again. You can't solve that problem from behind a desk.,3
350302,15-APR-12,14-APR-12,Mamta Tank,,en,70.26.100.188,glenysa349@sympatico.ca,15281134,000000124573161,5,5,I found both representatives that helped me excellent.  They were both very patient and did not rush me.  I am very satisfied with the help I received.  Both reps. should be told how well they performed.,5
350303,15-APR-12,14-APR-12,Rahul,,en,174.88.16.53,phil.winer@sympatico.ca,15284308,000000124573133,4,3,,4
350304,15-APR-12,14-APR-12,Frank,,en,67.68.137.99,valberts@sympatico.ca,15286060,000000124575664,5,5,Not much what ever went wrong was fixed the only thing might be better equipment but I have no ida if even that is possible ,4
350305,15-APR-12,14-APR-12,Moses,,en,76.64.196.153,medwards9@bell.net,15283488,000000124562696,5,5,,5
350306,15-APR-12,14-APR-12,Sudheer,,en,70.30.82.101,ilenew@sympatico.ca,15281516,000000124570706,5,5,,5
350307,15-APR-12,22-FEB-12,Mohamed,,fr,184.144.152.136,ericsmagghe@sympatico.ca,15010978,000000123458635,3,1,Faire venir un technicien à la maison pour réparer le problème...c'était le modem le problème.,1
350308,15-APR-12,14-APR-12,Shashank,,en,184.148.10.248,loschmann@sympatico.ca,15282936,000000124562945,5,5,Completely satsisfied. ,5
350309,15-APR-12,14-APR-12,Deepika,,en,174.92.92.37,mcharron@bell.net,15283440,000000124570264,5,5,nothing to add.,5
350310,15-APR-12,14-APR-12,Ahmed,,fr,69.156.169.59,Linda.Perron@bell.net,15278248,000000124569953,4,3,,4
350311,15-APR-12,14-APR-12,Harathi,,en,76.64.161.239,raisins3942@sympatico.ca,15284540,000000124561868,4,5,nothing,5
350312,15-APR-12,14-APR-12,Tathiana,,en,70.49.224.163,john_canning@sympatico.ca,15282136,000000124567790,4,5,,3
350313,15-APR-12,14-APR-12,Henry,,fr,86.98.52.35,amineb@bell.net,15278592,000000124566870,3,1,"C'est un probleme d'ordre technique,il est impossible d'ajouter des GB a mon download car j'ai atteint le maximum ? Incroyable, je ne savais pas qu'il y a un maximum quand on paye.",3
350314,15-APR-12,14-APR-12,Isabelle,,en,24.122.119.36,fortier.carol@sympatico.ca,15280808,000000124573159,3,1,Resolve my incoming mail problem.,2
350315,15-APR-12,14-APR-12,Mahmoud,,fr,76.68.138.209,guylabelle@bell.net,15281260,000000124571401,4,4,Je trouve que des fois les personnnes parlent trop vite et j'ai de la misèere à les comprendre mais on vient à bout de s'organiser,4
350316,15-APR-12,14-APR-12,Med Waheb,,fr,67.68.223.225,dianeaubin@sympatico.ca,15280238,000000124575549,5,5,"J`étai très satisfaite de Med Waheb à 22 h 43.  Il a été très patient et courtoie. J`àpprécie beaucoup.
Par contre dans l`àvant-midi jài parlé avec un certain Yosef(?) qui me semblait impatient et il n`à pas completé la configuration avec moi. ",4
350317,15-APR-12,14-APR-12,Emmanuel,,en,76.70.68.34,roberta.johnson@sympatico.ca,15284826,000000124575483,3,1,,3
350318,14-APR-12,13-APR-12,Rahul,,en,184.148.188.141,ireneburwash@bell.net,15265252,000000124541272,5,5,Have more people this caring,5
350319,14-APR-12,13-APR-12,Cherif,,fr,174.92.194.88,kifrob@sympatico.ca,15275190,000000124552505,5,5,rien,4
350320,14-APR-12,13-APR-12,Nora,,en,70.49.233.75,rgoldenberg@sympatico.ca,15276808,000000124553906,5,4,,4
350321,14-APR-12,13-APR-12,Celina,,en,70.51.228.58,danydias@sympatico.ca,15273464,000000124561332,3,1,"My email was not working and kept asking for a password. The techs said it was locked and that I had to wait 48-72 hours. The only way to get a code to rectify the problem was to have a cell which I don't have. The automated message to my home number was not available for me. No one helped. I then called my son in the USA and asked if I could have the code sent to him by text. I got the code and resolved the problem myself! I had no other choice but to try to resolve this myself, an important financial transaction confirmation by email was at stake. No seemed to fully understand the urgency to resolve this simple problem which by the way happens way to often but that in the past was resolved rather quickly!!  This whole experience along with the fact that I find I pay too much for my service has left me to consider other internet providers. There is one locally that has 24 hr tech support and phone service. I will be inquiring on Monday about service and fees. VERY FRUSTRATING ordeal.  ",2
350322,14-APR-12,13-APR-12,Nemri,,fr,174.93.201.77,morinrichard2@sympatico.ca,15276144,000000124558857,4,5,,5
350323,14-APR-12,12-APR-12,Emely,,en,174.88.19.165,mary.helwig@sympatico.ca,15267768,000000124537774,4,3,,4
350324,14-APR-12,13-APR-12,Hanen,,fr,65.93.126.207,lucilleko@sympatico.ca,15267292,000000124549781,4,4,,4
350811,14-APR-12,12-APR-12,Christopher,,en,70.50.31.129,watsonsc@sympatico.ca,15271854,000000124533487,4,4,,4
350812,14-APR-12,13-APR-12,Tathiana,,en,184.151.61.52,ch.fl@sympatico.ca,15262416,000000124547385,4,4,Wimax is discontinued since March. Why is it that for the microsoft outlook problem we had to call the wimax number?,4
350813,14-APR-12,13-APR-12,Nathan,,en,184.151.61.146,spiritboxes@sympatico.ca,15270942,000000124540941,4,4,"although this interaction went well - I have had many interactions that went well with absolutely no long term resolution.  So yes this service call went well - however, overall Bell has the worst customer service I have received from any company that I have done business with.  I am seriously considering ending all my Bell services - getting another company to provide cell service and internet and getting rid of my land lines altogether - once and for all ending my working relationship with Bell.  This might explain my answer on the next question.",2
350814,14-APR-12,13-APR-12,Thorat,,en,67.68.17.62,mdomanko@sympatico.ca,15275906,000000124558788,5,5,,4
350815,14-APR-12,13-APR-12,Mauricio,,en,74.12.188.32,rcanning@sympatico.ca,15276754,000000124560681,5,5,"I need to improve my skills, you guys were patient with me, thanks so much",5
350816,14-APR-12,13-APR-12,Cristian,,en,70.50.190.114,mbcaplan@bell.net,15275866,000000124551489,4,4,,4
350817,14-APR-12,13-APR-12,Justine,,en,69.158.35.66,musicman1@sympatico.ca,15268542,000000124544500,5,5,Your password etc system is a bit frustrating. That's why I called. ,3
350818,14-APR-12,13-APR-12,Ali,,en,69.158.81.144,jwhiteman3@bell.net,15275068,000000124553022,4,5,nil,5
350819,14-APR-12,13-APR-12,Priyojoy,,en,65.93.94.8,croftl@sympatico.ca,15262796,000000124539285,4,3,it was only partly resolved due to my time constraints. The representative was most patient and understanding.,5
350820,14-APR-12,13-APR-12,Mohamed Amine,,fr,76.67.91.253,rose.constantineau@sympatico.ca,15270186,000000124551050,4,,Je vous le dirai a mon prochain état de compte.,4
350821,14-APR-12,12-APR-12,Melvin,,en,70.52.146.175,gretat@sympatico.ca,15264776,000000124533885,5,5,,5
350822,14-APR-12,13-APR-12,Jordan,,en,70.30.51.164,csamways@bell.net,15273372,000000124557948,3,4,"I was told originally that the $100 cancellation charge for changing (actually upgrading) my internet service would be waived, and yet it showed up on my bell internet bill. The good thing was that the last bell rep had put notes in on my account that there should be no charge. But until I actually receive my next bill I cannot totally be sure this problem has been corrected.  There should be a way of a customer being able to view changes on upcoming bills once a bell rep has completed any upgrades or price/promotion changes.",4
350823,14-APR-12,13-APR-12,Sandra,,en,184.151.61.59,flyaway8@sympatico.ca,15264146,000000124540078,1,1,"Same thing 1yr ago and guess what you charge us for the service when it's down and your fault and never ever reimburse us for the 2wks it was down this time I want reimbursed for 3 wk
Diane Dow",2
350824,14-APR-12,13-APR-12,Pavan,,en,174.93.37.125,dorisallen@sympatico.ca,15263560,000000124550282,5,3,nothing,5
350825,14-APR-12,12-APR-12,Moses,,en,70.49.82.64,joe.dianne@sympatico.ca,15265986,000000124536459,3,2,instead of the rep. sending me an a.c. adapter only why not replace the modem entirely?,4
350826,14-APR-12,13-APR-12,Fakher,,fr,174.92.180.226,joelle2605@bell.net,15274924,000000124559786,4,3,,4
350827,14-APR-12,13-APR-12,Carmen,,en,64.231.191.186,ians@sympatico.ca,15274542,000000124553505,5,5,"Nothing.  Carmen was patient, knowledgable and thorough.  And I didn't have a long wait on the line.
 I was very pleased to not have to deal with a technician in a foreign country!!",5
350828,14-APR-12,13-APR-12,Siobhan,,en,74.12.40.142,joellafreniere@sympatico.ca,15266014,000000124542502,3,1,Contacted me once my Internet was back online. I work from home and require it. ,4
350829,14-APR-12,13-APR-12,John,,en,65.95.108.220,clark.johnson@sympatico.ca,15273274,000000124560115,5,5,"Over 30 minutes waiting on phone to talk to IT support ( need shorter wait times ). PLEASE GET BETTER MUSIC ON THE PHONE WHEN HAVING TO WAIT ( ie, GET RID OF THAT TERRIBLE ELEVATOR MUSIC ). Over all a good experience. Some problems with communicating with IT rep ( not his fault, he had a strong east indian voice, on a positive note he was very helpful and Iam very pleased with the service he provided for me ).My problem was resolved in good time.

                   Thank you,

                       Clark Johnson",5
350830,14-APR-12,14-APR-12,Dilli,,en,174.92.32.252,ollie.paadimeister@sympatico.ca,15276354,000000124561709,5,5,,3
350831,14-APR-12,12-APR-12,Joe,,en,70.50.33.44,elaine.jalbout@sympatico.ca,15263818,000000124538357,5,5,Technician could have been a little friendlier but the job got done thanks to him.,4
350832,15-APR-12,13-APR-12,Balaji,,en,76.69.26.92,gdagelman@sympatico.ca,15274184,000000124559126,5,5,All calls on this matter were handled very well. The problem with the internet has been fixed with the install of the new modem.,4
350833,15-APR-12,13-APR-12,John,,en,70.30.153.186,blacklion@bell.net,15272916,000000124552611,4,4,Check my bills very well.thanks,4
350834,15-APR-12,14-APR-12,Sarra,,fr,65.94.30.31,jacinthemelanie@sympatico.ca,15281624,000000124561838,5,5,,4
350835,15-APR-12,14-APR-12,Srivenkatesh,,en,76.70.89.132,liisa@sympatico.ca,15282794,000000124562643,4,5,a small problem understanding the tech,4
350836,15-APR-12,14-APR-12,Aquiles,,en,184.145.25.231,deganis@bell.net,15280144,000000124570831,5,5,speak a little louder,5
350837,15-APR-12,14-APR-12,Jamila,,fr,174.88.246.224,real.prevost@sympatico.ca,15284640,000000124563988,5,5,,5
350838,15-APR-12,14-APR-12,Djouaihia,,fr,74.58.131.23,stoc@sympatico.ca,15285626,000000124571538,5,5,,3
350839,15-APR-12,13-APR-12,Olivier,,en,70.50.189.17,vera.mike@sympatico.ca,15277794,000000124552285,4,4,,4
350840,15-APR-12,14-APR-12,Rudys,,en,184.148.116.67,ancargella@sympatico.ca,15278628,000000124565238,5,3,"ALTHOUGH MY ISSUE WAS NOT RESOLVED THE IT  MAN WAS VERY PATIENT AND CLEAR AND HELPFUL HE MADE ME FEEL LIKE I WAS PART OF ATTAINING THE SOLUTION
ALSO I PREFER  CANADIAN HELP  IT WOULD BE GOOD TO HAVE CANADIANS WORKING TO HELP US HERE IN CANADA",5
350841,15-APR-12,14-APR-12,Emely,,en,70.53.39.60,more_k@sympatico.ca,15283764,000000124571056,5,5,,5
350842,15-APR-12,14-APR-12,Salvador,,en,65.95.82.102,revf.brownell@sympatico.ca,15284682,000000124564044,5,5,,5
350843,15-APR-12,14-APR-12,Twinx,,en,184.148.174.154,stewartnicol@sympatico.ca,15285618,000000124562307,5,5,,5
350844,15-APR-12,14-APR-12,Rolando,,en,184.144.71.62,robert.bosch@sympatico.ca,15284808,000000124568911,3,2,,3
350845,15-APR-12,14-APR-12,Shirley,,en,70.48.209.196,crhak@sympatico.ca,15279892,000000124563052,4,2,"The representative was friendly and attemted a few things to resolve the issue of the internet connection droping at random tmes, but the problem was not resolved. I was told to call back if what she tried did not work.",3
350846,14-APR-12,12-APR-12,Jose,,en,70.27.34.43,jim.miehm@sympatico.ca,15265798,000000124535207,2,1,,2
350847,14-APR-12,13-APR-12,Sondes,,fr,65.93.154.112,b.durand49@bell.net,15261492,000000124542191,5,5,,4
351291,17-APR-12,12-APR-12,Preethi,,en,70.51.96.112,jane5@sympatico.ca,15265494,000000124534787,2,4,The first representative could have been more informative to our neighbour in our back yard.  The telephone box is located in their yard and he could have told her it was for us instead of just saying he wanted to look at the line. We were without a phone from approx. 5p.m Thursday April 12th until Friday April the 13th at approx. 6 p.m.  If we had no cell phone we couldn't have contacted you or if their was an emergency we couldn't contact 911.  We were to do Skype with my granddaughters who live overseas on Thursday night.  I had to call my daughter in Toronto for her to eamil my son we couldn't do it.  Not impressed with Bell.  We have been a loyal customer for years and felt weren't treated very well.  I had to call again to see what was happening.,3
351292,17-APR-12,16-APR-12,Salah,,fr,67.68.186.216,fermeanlousie@sympatico.ca,15298188,000000124605806,1,1,"régler mon problème au lieu de me référer à mon vendeur, qui lui, a régler le problème qui provenait de votre système et que votre technicien aurait dû régler. De plus il l'a fait en moins de 5 minutes. Vous pouvez sûrement voir combien de temps j'ai été au téléphone avec lui et qu'absolument rien n'était réglé quand il a décidé qu'il ne m'aidait plus, que ça avait assez duré... Alors non seulement, je ne recommanderais pas Bell mais je songe sérieusement à changer de fournisseur et j'ai tous mes services chez vous. Votre service à la clientèle internet est le plus pourri de tous les services que j'ai vu dans ma vie. Vous me demandez de prendre le temps de répondre au sondage, que mes commentaires sont important... si c'est le cas, allez-vous vous donner la peine de Me prendre en considération??? J'en doute car ça n'est pas la première fois que je me plains du pitoyable service offert mais jamais personne ne s'est donné la peine de donner suite alors j'imagine que ce sera comme d'habitude. J'en ai ras le bol de payer pour ce genre de service",1
351293,17-APR-12,16-APR-12,Pavan,,en,64.231.154.162,vin24@bell.net,15308100,000000124606226,4,5,,5
351294,17-APR-12,16-APR-12,Nandhini,,en,74.12.43.111,cambro100@bell.net,15295700,000000124606383,1,1,"resolved my problem!!!!!!!!!!
i am about to call you again as soon as i finish this survey.",1
351295,17-APR-12,16-APR-12,Kat,,en,69.158.131.181,npardo5@sympatico.ca,15304166,000000124607454,4,5,No comments.,4
351296,17-APR-12,15-APR-12,Grace,,en,65.92.76.37,karlo.gombar@sympatico.ca,15290078,000000124586184,5,5,all went well,5
351297,17-APR-12,16-APR-12,Juan Carlos,,en,76.69.196.182,rawlins.r@bell.net,15305276,000000124612999,5,5,,5
351298,17-APR-12,15-APR-12,Moises,,en,184.144.105.237,lastresort@sympatico.ca,15290376,000000124586299,5,5,the call was transferred from Moises to someone else (Jo-anna I believe) who took over and was great. The service rep who came today was also great.,5
351299,17-APR-12,16-APR-12,Maher,,en,74.14.116.195,bill.tajer@sympatico.ca,15295230,000000124600398,5,5,"improve the network lines in our neighbouhood so that we can have hi speed
my concern is mostly with the state of the btelephone lines in our area old and defective",4
351300,17-APR-12,12-APR-12,Edgar,,en,70.26.52.241,martin.aus@bell.net,15267736,000000124538375,5,5,kicked me up to level 2 faster,5
351301,17-APR-12,16-APR-12,Cristobal,,en,74.198.9.217,orvin@sympatico.ca,15304300,000000124600573,,2,"Returned calls  when customer  told 
To expect a call .

Give customer name of e mail address then use names to aid typing in letters ie asked to type Romeo 
Not told till later was typing rc.bell.ca

Don't inform customer that manager will call back at requested time to avoid frustration 
And lack of confidence
And lack of confidence


Romeo 
",1
351302,17-APR-12,13-APR-12,Jason,,en,67.71.22.2,d.strong@sympatico.ca,15262914,000000124546561,3,4,,5
351303,17-APR-12,16-APR-12,Shabbir,,en,174.88.154.82,aggiewilfred@bell.net,15294136,000000124611822,1,1,You still haven't resolved my proble !!,2
351304,17-APR-12,16-APR-12,Imed,,en,67.70.205.240,betty.delaney@sympatico.ca,15295134,000000124611047,5,5,,4
351305,17-APR-12,16-APR-12,Naoufel,,fr,174.88.119.179,dan.bourdeau@sympatico.ca,15296814,000000124597293,4,2,Je me suis retrouvé avec le même problème en soirée car mon modem a encore cessé de fonctionner et j'ai dû le redémarrer encore une fois. ,4
351306,17-APR-12,16-APR-12,Med Mehrez,,fr,76.65.65.204,realise.decary@sympatico.ca,15305412,000000124598815,3,4,,3
351307,17-APR-12,16-APR-12,Janani,,en,174.95.86.74,lucia.vacca@sympatico.ca,15302296,000000124600468,4,4,,4
351308,17-APR-12,16-APR-12,Elyes,,fr,70.53.191.125,stmartin2@sympatico.ca,15307168,000000124597158,4,4, Certains devraient etre un peu plus patient avec les client,4
351309,17-APR-12,16-APR-12,Serina,,en,76.64.128.179,ambrozine@bell.net,15294382,000000124593674,5,5,nothing needed to be done,5
351310,18-APR-12,13-APR-12,Haythem,,fr,174.95.220.184,albea-victoria@sympatico.ca,15260988,000000124545861,4,4,,5
351311,18-APR-12,16-APR-12,Tarek,,fr,174.93.198.6,lisesimard1252@bell.net,15302076,000000124604961,5,5,Tout était parfait.,5
351312,15-APR-12,14-APR-12,Marie,,fr,69.157.91.83,alain2111@sympatico.ca,15278464,000000124563544,3,2,J'ai des problèmes depuis longtemps ...Internet à intermittence...cela ne fait aucunement mon affaire...j'ai demandé à ce qu'on m'envoie un technicien ou qu'on change mon Modem...c'est non car le diagnostic n'est pas encore posé...quand sera-t-il posé ????? aucune idée....,
351313,15-APR-12,13-APR-12,Sravan Kumar,,en,184.146.135.149,florentlouise@sympatico.ca,15264142,000000124545252,5,5,I was told to expect the technician from 12:00 to 5:00 and he came before 11:00.  It was lucky for me that I had not made it out of the house to run an errand.,5
351314,16-APR-12,15-APR-12,Ayesha,,en,50.101.224.138,brichmond1@sympatico.ca,15287498,000000124586536,4,5,"Get people who speak Canadian English.  The people we have to deal with talk so fast and have such a heavy accent they are very hard to understand.
The lady I dealt with was very efficient, but she was very hard to understand and it took longer than it should have to resolve the problem because of having to ask so many times for her to repeat what she said.",3
351315,16-APR-12,15-APR-12,Basker,,en,70.49.107.39,Annette.Sealy@bell.net,15286484,000000124580701,5,5,,5
351316,16-APR-12,15-APR-12,Khaled,,fr,184.145.178.152,n.bonh@bell.net,15291382,000000124582835,5,5,,5
351317,16-APR-12,15-APR-12,Hector,,en,174.94.62.177,gjbuder@sympatico.ca,15289000,000000124577743,1,1,"the lady did not know what she was talking about and having to keep giving my personal information is very anoying,,should only have to give it once,,and then she did not know how to fix the problem,,,it was the power supply,,took the next tech 10 seconds he apologized for the the other tech not knowing the answer",2
351318,16-APR-12,15-APR-12,Rene Jose,,en,70.53.229.121,ohannes.citak@sympatico.ca,15291526,000000124578519,5,5,,5
351796,17-APR-12,16-APR-12,Sukumar,,en,67.68.19.15,bwhl@sympatico.ca,15295654,000000124598384,5,3,"My problem was simple -- I was out of Canada for over a year -- I did not use my computer. While I was absent, someone either misplaced or threw away the booklet that came with my modem. 
I had written my computer password and a lot of other information in the book.
I could not get access to my Computer.
I called for Technical Assistance and a gentleman managed to get my computer up and running. He was very patient with me, dug into my Bell records and got the computer connected to the internet. It ran and installed thirty new Windows up=dates. My telephone connection was very bad and I told the technician I would call about solving the missing password problem later. I think my bad telephone connection was due to a heavy rainfall an hour earlier. I now need assistance in accessing my computer as I do not know the password. I would appreciate your help in solving my password problem.  
Cyril Lloyd @ Bell 613 525 1963.
Thankyou. 
  ",5
351797,17-APR-12,14-APR-12,Afef,,fr,70.48.223.34,gaby.charbonneau@sympatico.ca,15280910,000000124564127,,,"suite à ma demande, on m'a dit que l'on communiquerais avec moi sous peu, ce qui n'est toujours pas survenu.",1
351798,17-APR-12,16-APR-12,Nizar,,fr,65.94.167.72,denisdes_roches@sympatico.ca,15297156,000000124595585,3,3,"Quelques minutes après l'intervention
de votre représentant le problème est revenu au moins 5 fois et j'ai dû refaire
les étapes que j'avais mémorisées lors 
de la discussion avec votre représentant.",4
351799,17-APR-12,16-APR-12,Rajni,,en,74.198.164.187,m.sagebiel@sympatico.ca,15302418,000000124595330,5,4,"If Person was able To Identity me with the tel # and did not have to get more info from me
To explain the next answer: I have had so many bad experiences with Bell in the past that it will take a long time to make me trust me.",3
351800,18-APR-12,17-APR-12,Julie,,en,99.241.240.17,linda.mchugh@bell.net,15316222,000000124614525,4,4,stop charging so much for season disconnects,3
351801,18-APR-12,17-APR-12,Luis,,en,184.148.172.2,charetteja@bell.net,15310868,000000124625528,4,4,,4
351802,18-APR-12,17-APR-12,Geetha,,en,70.24.113.141,shaver_48@sympatico.ca,15320400,000000124632691,4,4,,4
351803,18-APR-12,17-APR-12,Shri Hari,,en,64.229.156.169,marpeloso@bell.net,15317016,000000124615208,5,5,,4
351804,18-APR-12,17-APR-12,Edwitch,,en,76.64.133.68,gcosta@sympatico.ca,15313240,000000124635846,3,1,I was told the problem with my router intermittently shutting down may not be resolved Neil the end of the year. If this is the case I may not stay with Bell much longer.,2
351805,18-APR-12,17-APR-12,Jessica,,en,174.95.56.167,d_laurent@sympatico.ca,15311416,000000124620922,5,5,Existing customers don't benefit from better pricing performance unless they find out through friends. I now have double internet speed & pay less because I called.,4
351806,18-APR-12,17-APR-12,Hugo,,en,69.158.118.222,thestud@sympatico.ca,15321307,000000124617597,4,3,Be more understanding in general to senior citizens as many are computer illiterate. The person that I spoke to was polite and accommodating.,4
351807,18-APR-12,17-APR-12,Rene Jose,,en,74.14.101.10,richard.williams2@sympatico.ca,15319460,000000124622475,5,4,,3
351808,18-APR-12,17-APR-12,Dwayne,,en,65.93.34.86,mason86@sympatico.ca,15317132,000000124621273,5,5,,5
351809,18-APR-12,17-APR-12,Ameer,,en,64.231.242.227,dfair@bell.net,15311905,000000124634771,5,5,"wonderful bell tech.I was getting very frustrated and the bell tech kept reassuring me that she would resolve the the issue,very nice person,completely satisfied. ",5
351810,18-APR-12,17-APR-12,Ashley,,en,76.67.114.167,bucchand@sympatico.ca,15310484,000000124615058,5,4,Provide me with a telephone number that would take me directly to customer care. The first Bell representative (LIZA - ID MZFAC) was very rude. Ashley (ID XZ911) was extremely helpful. ,4
351811,18-APR-12,17-APR-12,Cecile,,en,65.95.108.221,kbrcf@bell.net,15315564,000000124634289,1,1,One thing only: resolve the issues with my internet connection,1
351812,18-APR-12,17-APR-12,Carmen,,en,70.29.120.251,marynye@sympatico.ca,15317112,000000124615018,4,4,You couldn't do anything to resolve my problem because my problem is thought to be with my computer rather than with Bell Canada.  ,4
351813,18-APR-12,16-APR-12,Alexander,,en,174.95.218.182,j.t.walsh@sympatico.ca,15299922,000000124612208,5,5,,4
351814,18-APR-12,17-APR-12,Jessica,,en,70.27.42.37,jkbondy@sympatico.ca,15314856,000000124614496,4,5,,1
351815,18-APR-12,17-APR-12,Julio,,en,76.69.85.80,pecile@sympatico.ca,15318694,000000124628867,4,4,,4
351816,18-APR-12,17-APR-12,Khalil,,en,70.24.173.87,marksplace1@sympatico.ca,15316994,000000124614180,4,4,You should have verified your network before wasting my time testing testing my equipment. ,
351817,18-APR-12,17-APR-12,Jean-Raynaud,,en,76.64.1.62,aciardullo@sympatico.ca,15309096,000000124614045,5,4,,5
351818,18-APR-12,17-APR-12,Janani,,en,70.52.158.151,rdpeople@sympatico.ca,15319284,000000124619319,5,5,?,5
351819,18-APR-12,17-APR-12,Jyotsna,,en,76.67.11.121,franrico@sympatico.ca,15313046,000000124626750,,1,"The problem was from your side, you needed 24 hours to restore the system and the 24 hours are not yet completed, then, I have to still waiting for you...is about my e-bell bill...
",4
351820,18-APR-12,17-APR-12,Mike,,en,70.50.110.155,j.moss@sympatico.ca,15314236,000000124615334,1,1,Agent was not pleasant nor did he offer any solution only excuses.,
351821,18-APR-12,17-APR-12,Gattu,,en,64.229.7.44,rohini03@sympatico.ca,15319722,000000124637121,1,1,"Staff should be well trained to answer technical queries.  I was put on hold for someone to help me , I eventually hung up and no one followed up.  ",1
351822,18-APR-12,17-APR-12,Andrew,,en,74.12.234.112,tromano1@bell.net,15321512,000000124616007,5,5,nothing,5
351823,18-APR-12,16-APR-12,Srinivasan,,en,64.231.48.90,nettyferrell@sympatico.ca,15303934,000000124591142,5,5,,5
351824,18-APR-12,17-APR-12,Mohamed,,en,174.91.240.127,merlan@bell.net,15317400,000000124619023,5,5,nothing,5
351825,18-APR-12,17-APR-12,Vladimir,,en,64.228.137.189,joan_ron@sympatico.ca,15314974,000000124622477,5,5,nothing,5
351826,18-APR-12,17-APR-12,Andrea,,en,70.31.57.54,barrycallan@bell.net,15309932,000000124623713,4,4,,5
351827,18-APR-12,16-APR-12,Neila,,fr,184.145.219.127,blanchet.paquet@sympatico.ca,15295300,000000124593268,3,4,"service automatisé ,2 conversations avec 2 personnes pour un débranchement de internet ,11 minutes en ligne c,est trop",4
351828,18-APR-12,17-APR-12,Houssem,,fr,76.71.219.84,rbourg13@bell.net,15319250,000000124624083,5,5,Pas de commentaires.,5
351829,18-APR-12,17-APR-12,Elmer,,en,70.31.57.54,barrycallan@bell.net,15309934,000000124622163,5,5,,5
351830,18-APR-12,17-APR-12,Pierre,,en,173.34.120.103,nchawla@sympatico.ca,15318042,000000124636409,3,3,Bell service is very slow. Why should it take 24 hours to get my high speed Internet when it was the fault of bell .,3
351831,18-APR-12,17-APR-12,Josue,,en,70.27.96.157,sopher@sympatico.ca,15320672,000000124621726,5,5,Keep jobs in Canada,4
351832,15-APR-12,14-APR-12,Abderrahmen,,fr,69.156.1.72,thierry.b@sympatico.ca,15285850,000000124570733,4,5,,5
350325,14-APR-12,13-APR-12,Edwitch,,en,76.67.18.70,joandubros@sympatico.ca,15274896,000000124559773,4,,Have Java updates approved by Bell to install automatically.,5
350326,14-APR-12,13-APR-12,Yazhini,,en,76.67.89.214,danielle.pepin2@sympatico.ca,15262986,000000124538928,5,5,,5
350327,14-APR-12,13-APR-12,Stedman,,en,184.148.189.136,bfteske@sympatico.ca,15272874,000000124555205,4,4,,4
350328,14-APR-12,13-APR-12,Melvin,,en,64.231.6.172,p_norman.smith@sympatico.ca,15268926,000000124541826,5,4,Shorter waiting time to reach representative.,4
350329,14-APR-12,13-APR-12,Adam,,en,70.50.75.125,supermac@sympatico.ca,15277462,000000124553378,5,5,,5
350330,14-APR-12,12-APR-12,Salvador,,en,74.14.162.102,fkert@sympatico.ca,15264130,000000124536569,5,4,"The Bell person who upgraded my system to Fibe shut down ALL my firewall, virus and internet protection leaving my computer unprotected by anything for 10 days till I called Bell to find out what was going on. That could have been prevented.",4
350331,14-APR-12,22-JAN-12,Sofiene,,fr,74.15.201.234,d___gay6@sympatico.ca,14698749,000000122741426,1,1,"Je m'étais abonné à une banque de 40 Go en novembre, mais le conseiller avait oublié de l'inclure dans mon forfait. À ma première facture reçue en janvier, j'ai constaté l'oubli de votre conseiller. J'ai alors appelé Bell pour corriger la situation et me faire rembourser l'excédent facturé causé par ma bande passante limité. On m'a refusé le remboursement de l'excédent pour les mois nov-déc 2011. De plus, le ton du conseiller était plutôt rude.
En consultant mon ancien forfait et mon utilisation d'Internet, il était évident que j'avais avantage à prendre l'option 40 Go. Mais le conseiller n'a voulu rien entendre.
Comme d'habitude, je constate que Bell n'offre pas de vrais services à clientèle. Les ""conseillers"" sont en fait des vendeurs. La priorité n'est pas de régler les problèmes mais plutôt d'offrir de nouveaux services plus coûteux. Si ce n'était du réseau téléphonique déficient dans mon immeuble, il y a longtemps que j'aurais changé de fournisseur Internet.",1
350332,14-APR-12,13-APR-12,Xenia,,en,184.148.188.38,dtw@sympatico.ca,15273788,000000124553370,5,5,,5
350333,14-APR-12,13-APR-12,Hemavathi,,en,184.145.129.198,hjfgmf@sympatico.ca,15274492,000000124552061,5,5,,4
350334,14-APR-12,13-APR-12,Andrea,,en,174.95.224.200,cav2@sympatico.ca,15262336,000000124546105,5,5,this is perfect,5
350335,14-APR-12,13-APR-12,Rudys,,en,184.147.201.124,l.thompson@sympatico.ca,15266732,000000124539476,5,3,"I'm sorry but I have had this problem for a while, we keep changing things I hope this last one will be it. ",5
350336,14-APR-12,13-APR-12,Danny,,en,70.55.30.173,gord.snow@sympatico.ca,15264688,000000124542287,1,1,"I waited 40 minutes on hold. I was then told that the entire area code was ""down"". This didn't make any sense. While I was on the phone my Internet service came back on line. It was out of service for over 3 hrs. The problem was the wait time on hold and the fact the Bell representative misrepresented the situation. If this happens again (I shared with your Bell representative) that I would be changing service providers. As well, while I was waiting on hold there was a message saying you can resolve problems/contact Bell via the Internet. Not very funny after 25 minutes on hold and then waiting another 15 to speak with a person.",1
350337,14-APR-12,13-APR-12,David,,en,74.12.235.125,lightfire@sympatico.ca,15275424,000000124560939,4,4,,4
350338,14-APR-12,12-APR-12,Yasmin,,en,184.145.31.220,hb.bokalo@sympatico.ca,15264940,000000124536155,2,2,"Ensure they read the previous notes, when i called back in I was calling to set an appointment as I missed the installer  (long story)The individual was beginning  to put me thru the entire process that had been done previously on ticket / 10170870.  The testing and answers to all the questions were answer in the almost hour I sent on the phone on the Saturday before.   Then I had 3 different folks call me as my cellphone died and one of them whanted to confirm my contact / as someone would be calling to address additional question, etc...NOT THE BEST FRONT END EXPERIENCE.  The only item that saved this call was the arrival of the technician on Saturday morning...Kevin called to confirm access, arrived as he said he would, corrected the problem, check my speed and answered all my questions.  If it were not for Kevin and his knowledgeable and professional approach...the answer to question / 4 would have been very different.  ",4
350339,14-APR-12,13-APR-12,Thorat,,en,69.157.56.105,woodbek@sympatico.ca,15277964,000000124553813,4,5,,5
350340,14-APR-12,13-APR-12,Mohamed,,fr,65.93.128.82,robert.lepine@sympatico.ca,15276894,000000124552985,5,4,"Mr.Etienne a résolu le problême du jour MAIS, malgré plusieurs appels et de très nombreuses heures passées avec l'équipe technique en Tunisie, je pers encore régulièremenr mon accès internet sans raison apparente. Cette perte de réseau peut durer de 20 minutes à plus de 24 heures, tant que je ne contacte pas les technitiens.Cette situation perdure depuis novembre 2011.",3
350341,15-APR-12,14-APR-12,Aroua,,fr,76.68.166.114,morindanis@bell.net,15283772,000000124564351,5,4,,4
350342,15-APR-12,14-APR-12,Asma,,en,76.64.163.68,paul251@sympatico.ca,15284210,000000124573366,1,1,I hate having to talk to a rep in India ,1
350343,15-APR-12,14-APR-12,Jonathan,,en,76.64.206.146,tfp421@sympatico.ca,15285814,000000124575307,5,5,NOTHING DIFFERNET,5
350344,14-APR-12,13-APR-12,Borhen,,fr,64.228.208.150,micheline.hamel@sympatico.ca,15275987,000000124553070,2,1,Le problème n'est pas la conversation avec le conseiller mais le problème sous-jacent relatif à la facturation papier (coût de $2. mensuellement)que je n'accepte pas du tout.,1
350345,14-APR-12,13-APR-12,Marie-France,,fr,74.15.156.207,guymartingenest@sympatico.ca,15274390,000000124555698,4,5,Le probleme a ete regle avec un autre conseiller,5
350346,14-APR-12,13-APR-12,Karthika,,en,174.92.66.203,baronc@bell.net,15261558,000000124546226,5,4,"I like my high speed Internet system. The E-Mail always worked, I was upset when I couldn't get it to work. The worker talked me through and she fixed it I appreciate her help to calm me down and assure me it will work again.
She showed me a way to get email from bell when I town this week. She was fantastic   
",4
350347,14-APR-12,12-APR-12,Edward,,en,64.231.147.169,rn.simpson@sympatico.ca,15269968,000000124536486,5,5,,5
350348,14-APR-12,13-APR-12,Serina,,en,64.231.226.65,erichruettinger@sympatico.ca,15273912,000000124552334,5,4,,5
350349,14-APR-12,13-APR-12,Salvador,,en,64.231.196.59,popovicin@sympatico.ca,15269396,000000124544169,5,5,,5
350350,14-APR-12,13-APR-12,Christopher,,en,74.198.9.215,honeybeeng@sympatico.ca,15274514,000000124556179,4,4,N/a,4
350351,14-APR-12,13-APR-12,Myriam,,fr,74.14.204.25,pierre.proulx20@sympatico.ca,15276578,000000124558155,5,5,,5
350848,14-APR-12,12-APR-12,Daniella,,en,204.101.157.225,ngdunn@sympatico.ca,15268626,000000124536010,3,3,Define the problem with one of the lap tops - wouldn't take any input.,3
350849,14-APR-12,13-APR-12,Satish,,en,74.12.16.187,lloyd.vera@sympatico.ca,15267136,000000124549495,5,5,The first two persons we were talking to were not as infomative.,5
350850,14-APR-12,13-APR-12,Andrea,,en,65.92.150.58,elinor.winfield@sympatico.ca,15273864,000000124557577,5,5,"My first call for help was a waste of 1 hour of my time,no resolution.Seccond call was answered completely to my relief and satisfaction,Thank you.
",4
350851,14-APR-12,13-APR-12,Armando,,en,70.53.74.143,rileyk@sympatico.ca,15276846,000000124553790,5,5,nothing,5
350852,14-APR-12,13-APR-12,Walid,,fr,70.24.199.221,jh.martel@sympatico.ca,15274834,000000124555117,5,5,,5
350853,14-APR-12,13-APR-12,Philip,,en,174.88.13.75,bartal@sympatico.ca,15272802,000000124554963,5,4,,4
350854,14-APR-12,13-APR-12,Rowen,,en,76.69.2.40,ccbirrell@sympatico.ca,15262358,000000124542083,1,1,Your company is getting on my last nerve. If I don't get results soon I will be cancelling all my services with Bell and launching a formal complaint! You are crooks!,1
350855,14-APR-12,13-APR-12,Helmi,,fr,76.68.169.18,diadro@sympatico.ca,15273636,000000124553099,1,1,"Cette personne voulait vraiment m'aider mais ne semblait pas compétente. Une fois précédente,on m'a déjà proposé de voir un technicien. Celui-ci m'a dit que ça n'avait pas été nécessaire, que vous deviez me rendre ce service. J'ai payé inutilement.",1
350856,14-APR-12,13-APR-12,Alejandro,,en,174.95.144.48,moewright@sympatico.ca,15276084,000000124561095,5,5,"Keep up the good work, and let 'Alejandro' know I really appreciated his help.",5
350857,14-APR-12,13-APR-12,Diego,,en,70.29.24.212,peksa@bell.net,15276518,000000124557471,3,3,I had hoped that checking my system first would have told me if I had a problem before giving me a phone number and telling me to wait until Monday. It was a Friday I called.,5
350858,14-APR-12,13-APR-12,Celina,,en,70.48.160.210,mjczarny@sympatico.ca,15276048,000000124557864,5,5,nothing,5
350859,14-APR-12,13-APR-12,Kamel,,fr,184.151.114.143,rolandcharles30@sympatico.ca,15276932,000000124561310,4,,"S'occuper du remplacement de mon modem dès le 1er appel; j'attends un rappel d'un technicien à ce sujet.",4
350860,14-APR-12,13-APR-12,Naveenkumar,,en,74.198.9.219,pkdal@sympatico.ca,15276596,000000124560243,1,1,I have no Internet 2 days mybe should change to a new provider ?? Not happy ,1
350861,14-APR-12,13-APR-12,Anne,,en,70.31.62.41,jennifer_foley@sympatico.ca,15274800,000000124556965,3,3,"Anne was very good at trying to solve my problems and as a customer care rep she handled my concerns very professionally, however I am still very disappointed with my dealings with Bell over the past 2 months.  I have been on the phone on 4 different occasions with various reps each call 30-60 minutes in length.  Then when I receive my Bell bill I find that I have not been given full or accurate information from the reps or there have been blatant errors such I was signed up for a service I never requested!! I am content with the steps Anne took to remedy the situation and feel my pricing will be acceptable for the next 12 months but I am seriously questioning if I want to continue my relationship with Bell after that point. ",3
350862,14-APR-12,13-APR-12,Julio,,en,70.53.36.229,marg.agnew@sympatico.ca,15267584,000000124543899,5,5,The experience was great.  The tech was pleasant with awesome public relations.,5
350863,14-APR-12,13-APR-12,Joe,,en,74.15.61.91,morrich@sympatico.ca,15276148,000000124560859,3,3,"Asked me to specifically check the DSL filter location.  I had inadvertently inserted the filter in line with the modem (wrong place!).   The technicians were helpful and polite, although I  discovered and fixed the problem myself after the call.",4
350864,14-APR-12,13-APR-12,Hemanth Kumar,,en,216.183.139.143,blleggett@sympatico.ca,15272930,000000124551713,4,4,"we were upset that the only solution required the tech. to log onto our computers some people understand computers and can fix the issue with a walk through support.  All we wanted was a pass word reset,  This should not require remote access to my computer,",4
350865,14-APR-12,13-APR-12,Richard,,fr,70.30.168.249,gisnique@sympatico.ca,15274284,000000124554922,5,5,,5
350866,14-APR-12,13-APR-12,Eric,,en,174.95.203.125,emunro@sympatico.ca,15273894,000000124560233,2,1,Put my service back on 416 620 7317 like it has been for the last 15 plus years. The lady that helped at least got me back on internet. See my email sent to the escalation department. ,2
350867,14-APR-12,13-APR-12,Jessica,,en,174.94.56.166,kathysharp@sympatico.ca,15275112,000000124557894,4,5,"send noticere bill sooneras once internet & phone are gone  one can,t get in toch with bell.",5
350868,14-APR-12,13-APR-12,Eric,,en,70.30.18.223,JHESEL@bell.net,15272278,000000124559121,5,5,,5
350869,14-APR-12,13-APR-12,Julie,,fr,174.93.222.241,michelbrulotte@sympatico.ca,15268142,000000124549069,5,5,rien j ai eu toute mes reponses au question demander bravo mlle julie,5
350870,14-APR-12,13-APR-12,Celina,,en,70.27.86.14,kidi@sympatico.ca,15275188,000000124559399,5,5,,5
350871,14-APR-12,13-APR-12,Med Mehrez,,fr,174.91.204.217,comtois.pelchat@sympatico.ca,15273332,000000124558864,1,2,Régler le problème la première fois sans avoir `téléphoner 4 ou 5 fois.,2
350872,14-APR-12,13-APR-12,Nirupa,,en,174.95.248.207,rjrj@sympatico.ca,15276862,000000124556796,5,5,,5
350873,14-APR-12,13-APR-12,Akrem,,fr,184.145.148.23,louise.masson@sympatico.ca,15267210,000000124547942,4,4,"Les réponses ont été claires.

Merci",5
350874,14-APR-12,13-APR-12,Khan,,en,70.27.76.23,thasip@sympatico.ca,15271378,000000124538678,5,4,Answering all my computer email related questions,5
350875,14-APR-12,13-APR-12,Hssen,,fr,184.151.114.96,lcazes@sympatico.ca,15275354,000000124559054,1,1,Le conseiller à coupé la ligne avant d'avoir résolu le problème .,2
350876,14-APR-12,12-APR-12,Suresh,,en,64.231.50.131,vaanholt@sympatico.ca,15271666,000000124537691,5,5,Nothing. Service and solution was great and met expectations!,5
350877,14-APR-12,13-APR-12,Weng,,en,67.71.159.65,dnjwn@sympatico.ca,15273700,000000124552050,3,4,"It took 15 days and three inquiries to have a new ac modem adapter delivered to my home leaving us without access to the internet.  Even for the eventual delivery, the courier, after being buzzed into the the building, left the package on a flower box in the lobby.  The actual suite number had also been left off the address label.  This was the first and only delivery.  This delivery problem has never occured with the monthly bill.  All tech support was helpful but unable to get parts delivered without our two additional inquiries.  There was one order number and two tracking numbers with the third attempt finally being sucessful.  What a lot of resources for a relatively simple task.",3
350878,14-APR-12,13-APR-12,Brahim,,fr,69.159.132.149,botines@sympatico.ca,15272972,000000124558250,5,5,,5
351319,16-APR-12,13-APR-12,Saba,,en,70.53.117.30,peterpalmerio@sympatico.ca,15269204,000000124542328,1,2,"answer my questions with facts, not guesses. No sympathy either. I have been receiving 1.8 download speed when I have been paying for 6. Didn't offer any apologies.",1
351320,16-APR-12,15-APR-12,Ahmed,,fr,70.26.73.207,desrosiers.yvan@sympatico.ca,15288244,000000124579788,4,4,Fournir les informations avec l'appareil,4
351321,16-APR-12,15-APR-12,Med Anouar,,fr,65.92.210.233,neeroopa@sympatico.ca,15291398,000000124582985,5,4,Il etait tres sympatique et patient. Pour une fois je suis tombee sur quelqu'un d'aussi efficient et efficace.,4
351322,16-APR-12,15-APR-12,Ajay,,en,184.146.4.188,anneburc@sympatico.ca,15287014,000000124586713,5,5,,
351323,16-APR-12,15-APR-12,Asma,,en,64.231.185.139,heather.giroux@sympatico.ca,15289176,000000124579529,2,1,,3
351324,16-APR-12,15-APR-12,Ajay,,en,64.231.184.84,mandjrussell@sympatico.ca,15290804,000000124585271,5,4,"The agent I talked was to call me back. However, everything was fixed to my satisfaction now. They just didn't call me back as of our conversation on April 15th. Thank you. ",4
351325,16-APR-12,15-APR-12,Chad,,en,76.65.33.221,mafisher@sympatico.ca,15290770,000000124585269,5,4,service person very patient - I on the other hand was not and probably a bit rude - frustrated at the continuing problem I was having but that's no excuse for my behaviour,5
351326,16-APR-12,15-APR-12,Moses,,en,67.71.11.4,goodchild1@sympatico.ca,15289038,000000124584875,5,5,,5
351327,16-APR-12,14-APR-12,Naveed,,en,76.64.117.93,bmcrdes@sympatico.ca,15279188,000000124574986,5,5,nothing,5
351328,16-APR-12,14-APR-12,Mireille,,en,70.50.191.161,stevebarb@sympatico.ca,15285608,000000124562160,3,3,,2
351329,16-APR-12,15-APR-12,Sofien,,fr,70.29.194.4,michelmarcil@bell.net,15291158,000000124585054,5,5,,5
351330,16-APR-12,15-APR-12,Chantal,,en,70.24.174.80,dn.ohan@sympatico.ca,15288330,000000124579997,5,5,"The Service Representative I dealt with for my call was BY FAR one of the best representatives I have ever dealt with at Bell (and in general). She was extremely knowledgeable, thorough, efficient, and clear. I was seriously considering leaving Bell but she was able to make it worthwhile for us to stay. She is a real gem. Thank you!  ",5
351331,16-APR-12,13-APR-12,Basker,,en,65.95.58.242,j.loader@sympatico.ca,15265308,000000124549223,1,1,"Fixed the problem, I still get symoatico not responding, Google not responding and the same with other sites that I am trying to reach, after 40 to 50 minuets perservering I finally get a responce, deffinately looking for another carrier, Rogers looks pretty good right noe. I am spending $35 a m, am extreemley frustrated with bell.onth with bell for frustration",1
351332,16-APR-12,13-APR-12,Jeffery,,en,74.12.232.237,anne.bob.bath@sympatico.ca,15272594,000000124557275,4,3,"Jeffrey was helpful in advising that the tower servicing Muskoka was having issues-- and 4 days later finally started working-- which enabled emails to finally come through. Maybe an adjustment to invoice can be reviewed??
He was also helpful in answering my questions regarding wimax to new hub",4
351333,16-APR-12,15-APR-12,Cristobal,,en,207.164.79.17,nicholson.family@sympatico.ca,15291426,000000124586429,1,1,Call us back as promised and get the internet fixed,3
351334,16-APR-12,13-APR-12,Eric,,fr,70.29.199.212,fdm4@sympatico.ca,15264084,000000124543639,5,4,TOUT EST MIEUX RESOLU LORSQUE LE CONSEILLER PREND LE TEMPS DE NOUS ECOUTER ET PARLE LE MÊME LANGAGE QUE NOUS.CET EMPLOYE EST VRAIMENT   TRES PROFESSIONNEL.,4
351335,16-APR-12,13-APR-12,Hedi Sadek,,fr,70.29.199.212,fdm4@sympatico.ca,15264086,000000124546302,4,4,VOUS AVEZ BIEN SAISI LE PROBLEME ET L`AVEZ REGLER RAPIDEMENT.QUELLE DIFFERENCE LORSQU`ON S`ADRESSE A UN CANADIEN ET NON A UN ETRANGER DE TUNISIE OU D`ASIE QU`ON NE COMPREND PAS ET QUI COMPREND RIEN.,4
351336,16-APR-12,15-APR-12,Henry,,en,70.53.4.82,charles.crowther@sympatico.ca,15287742,000000124580778,4,3,,4
351337,16-APR-12,14-APR-12,Linda,,en,64.231.0.77,kmorton@sympatico.ca,15282542,000000124568319,5,5,Nothing,5
351338,16-APR-12,12-APR-12,Mohan,,fr,76.69.204.37,mikepat.reinhard@sympatico.ca,15268216,000000124537882,4,4,"Have this servey sent to me in English would be nice, since the service was provided in English.",3
351339,16-APR-12,15-APR-12,Caroline,,fr,65.93.124.94,moduquette@sympatico.ca,15291268,000000124584335,1,1,on m'a promis mon service internet dans les 24hrs suivant ma demande et ça ne fonctionne toujours pas....,2
351340,17-APR-12,15-APR-12,Alexander,,en,74.15.99.227,lindsay_28@sympatico.ca,15290516,000000124576088,5,5,Nothing. Continue to maintain this high level of customer support. Fansastic!,5
351341,17-APR-12,16-APR-12,Josue,,en,174.91.114.162,gfiodine@sympatico.ca,15298776,000000124595413,5,5,The man that helped me was probably the best I have ever had!  I hate to say this but he was also very easy to understand - unlike some of the technical people in India!,4
351342,17-APR-12,16-APR-12,Pradheep Kumaar,,en,70.54.88.218,elketerstege@sympatico.ca,15297852,000000124602495,5,5,"This time service was very good
Thanks",3
351343,17-APR-12,16-APR-12,Kylie,,en,70.27.169.228,deanofamily@sympatico.ca,15297096,000000124588700,5,5,,5
351344,17-APR-12,16-APR-12,Vikram Aditya,,en,70.27.79.116,kmacneil@sympatico.ca,15301530,000000124588164,5,5,,5
351345,15-APR-12,14-APR-12,Alonia,,en,65.93.92.186,anthony.reid@sympatico.ca,15278740,000000124568590,5,5,Nothing - your rep was outstanding.,4
351346,15-APR-12,13-APR-12,Victor Gabriel,,en,65.95.120.90,sylbelanger@sympatico.ca,15277506,000000124556054,4,3,,4
351347,15-APR-12,13-APR-12,Silvia,,en,70.31.188.219,dorisconnell@sympatico.ca,15263564,000000124546124,1,1,The person for net gear told me that l had to buy a warranty for my netgear box before he would help help me.  He could not speak English very well and was not very nice. The first person that l spoke to help the most. Not very happy about the way that l was treated.,2
351348,15-APR-12,12-APR-12,Elmer,,en,64.229.67.187,mark.daoust@sympatico.ca,15267688,000000124535315,3,4,"*First call Monday April 9--high-speed service down for 519-978 numbers
*second call Tuesday April 10--no message regarding service down, but mine still not up--'Daniel"" GUARANTEES me that things will be resolve by latest
midnight Wednesday
* Third call--from Daniel--Wednesday April 11--tell him service still not up--again GAURANTEED it will be up by midnight
*Fourth call- Thursday April 12--internet still not up-Elmer can't set appointment for technician because ""Project Eagle"" appointment already set
* Fifth, sixth, seventh call--made to cancel 'Project Eagle"" appointment--no answer, eventually a message is left
* Eighth call--Friday April 13-- still down, told to call after 8:30 p.m if still not up
* Ninth call- after 8:30 Friday April 13--internet still not up--technician appointment set for Saturday April 14--wait almost 5 hours--technician was pleasant to deal with--an hour later we were finally up
* CHOOSE ANY OF THE ABOVE AS WAYS IN WHICH RECENT PERFORMANCE COULD HAVE BEEN IMPROVED!!!  ",1
349824,15-APR-12,14-APR-12,Mohamed Radhouene,,fr,67.70.24.155,mardup2001@sympatico.ca,15283204,000000124564691,4,2,J'ai placé un premier appel le 12 avril et je n'ai pas eu de réponse. J'ai retéléphoné le 14 avril pour m'appercevoir que rien n'avait été fait. La personne qui m'a répondu le 14 a fait un très bon travail. Je m'attendais à la même chose le 12 mais ça n'a pas été fait. ,3
349825,15-APR-12,14-APR-12,David,,en,65.93.93.17,tango3@sympatico.ca,15285746,000000124565425,5,4,"The experience was good and nothing could be changed to be a better experience.
The representative suggested adding a filter to our telephone line, which we did. 
So far it seems like the problem of internet disconnection went away. ",5
349826,15-APR-12,13-APR-12,Mohamed,,fr,70.30.240.129,lise.champ@sympatico.ca,15267074,000000124548017,5,,,4
349827,15-APR-12,14-APR-12,Melissa,,en,76.67.102.236,chilindroj@sympatico.ca,15279668,000000124575347,5,5,none,5
349828,15-APR-12,14-APR-12,Hector,,en,174.95.20.49,oleg.lebedev@sympatico.ca,15284030,000000124570150,3,2,"Our home phone wasn't working properly. The Bell technician came and disconnected the internet wire and told us not to touch it. The problem with the phone has not been resolved. He said he'd come back the next day, but didn't. We plugged in the internet wire, but it didn't work properly. We called Bell and tried to resolve the issue. Another internet technician was supposed to come, but we were later informed that someone would come the next day. Once again, today no one came. ",2
349829,15-APR-12,14-APR-12,Saifuddin,,en,65.92.35.203,jlanders@sympatico.ca,15282000,000000124565201,4,4,"Move with the times & offer a wireless ""N"" router",2
349830,15-APR-12,13-APR-12,Paula,,en,65.93.40.179,bigdog001@sympatico.ca,15272882,000000124557199,2,1,Have someone answer the phone who does not continually put you on hold! Maybe a little training would go a long way so people know their jobs!,2
349831,15-APR-12,14-APR-12,Marc-Andre,,en,24.150.200.195,dorothy.petro@sympatico.ca,15280370,000000124574977,5,5,"have more agents available to reduce the wait time
",5
349832,15-APR-12,14-APR-12,Mario,,en,65.93.41.176,lobarr@bell.net,15282892,000000124568112,5,4,,4
349833,15-APR-12,14-APR-12,Alex,,en,65.93.41.176,lobarr@bell.net,15282894,000000124567938,5,5,,4
349834,15-APR-12,13-APR-12,Ericka,,en,70.50.114.170,jtrobbie@sympatico.ca,15275030,000000124556273,5,5,,5
349835,15-APR-12,12-APR-12,Cara,,en,64.231.112.234,agradwell@sympatico.ca,15260900,000000124534708,5,5,??,5
349836,15-APR-12,13-APR-12,Sylvain,,en,76.65.19.249,chantal.ward@sympatico.ca,15262436,000000124546633,1,1,It has been more then 48 hours and my internet is still down. This is unacceptable and i am looking into alternatives to cancel all my bell services .. ,1
349837,15-APR-12,13-APR-12,Jenette,,fr,67.68.16.26,vscherer@sympatico.ca,15271826,000000124549121,1,1,She gave me the wrong information and I couldn't understand her. ,2
349838,15-APR-12,13-APR-12,Sudheer,,en,174.93.41.107,john-judytownley@sympatico.ca,15266028,000000124543216,5,5,Sudheer was very helpful with my problem and extremely informative and professional.,5
349839,15-APR-12,13-APR-12,Grace,,en,76.67.115.191,leungs@bell.net,15275406,000000124554176,4,4,Instead of answering three or four personnel questions to pass the security.   Customer pin should be setup.  ,4
349840,15-APR-12,06-MAR-12,John,,en,174.92.28.196,ccwiel@bell.net,15155492,000000123757745,5,5,Not a thing - you folk are the experts and you always make my day.  Thank you!  Thank you!!,5
349841,15-APR-12,14-APR-12,Eddy,,en,67.71.158.247,4edstdee@sympatico.ca,15278108,000000124575397,4,4,,4
349842,15-APR-12,14-APR-12,Chamseddine,,fr,184.144.176.253,louiseg@bell.net,15282950,000000124567667,5,4,,5
349843,15-APR-12,14-APR-12,Mohamed,,fr,67.68.248.126,renebastarache20@sympatico.ca,15284668,000000124568176,5,5,,5
349844,15-APR-12,13-APR-12,Hanen,,fr,76.69.186.35,leblond.marcel@bell.net,15266914,000000124541600,5,5,,5
349845,15-APR-12,14-APR-12,Jason,,fr,76.71.170.203,rossf@bell.net,15284950,000000124571208,3,2,"Celui qui m'a paru le plus connaissant pour mon problème
est ermany.victor mais aujourd'hui j' ai encore des problèmes ",
349846,15-APR-12,13-APR-12,Mohamed,,fr,74.15.156.67,cdesrosiers01@sympatico.ca,15273168,000000124554268,5,5,"rien de plus, le conseiller à bien compris mon problème et là résolu. ",5
349847,15-APR-12,13-APR-12,Brad,,en,70.50.63.168,imsew@bell.net,15274576,000000124553460,4,3,I am waiting to see how long it will take to resume my phone.,5
349848,15-APR-12,14-APR-12,Edgar,,en,74.198.164.248,chris.sorgard@sympatico.ca,15279678,000000124564681,4,4,,4
349849,15-APR-12,13-APR-12,Marc-Andre,,en,70.29.243.231,pkousik@sympatico.ca,15276598,000000124557981,5,5,"Excellent experience, all questions were answered.",5
349850,15-APR-12,14-APR-12,Temsu,,en,70.49.43.64,groulx@bell.net,15281224,000000124566684,3,4,,3
349851,15-APR-12,14-APR-12,Ibrahim,,fr,70.26.224.198,lorenzo.tremblay@sympatico.ca,15282912,000000124563861,5,5,,5
349852,15-APR-12,14-APR-12,Imed,,fr,70.26.224.198,lorenzo.tremblay@sympatico.ca,15282914,000000124572261,5,5,,5
349853,16-APR-12,15-APR-12,Vikram Aditya,,en,74.12.62.159,judi.don@sympatico.ca,15289942,000000124582101,4,2,"Not much really.  It seems that I have a hardware problem.  Once I visit the store with my product, I will be in a better place to analyze the situation.",4
349854,16-APR-12,15-APR-12,Paul-Henri,,en,174.88.61.113,lia.plescia@sympatico.ca,15290486,000000124584838,5,5,Nothing more- They solved my problem,5
349855,16-APR-12,14-APR-12,Ibtissam,,en,184.147.126.155,pstanle@sympatico.ca,15284460,000000124568534,5,5,,5
349856,16-APR-12,15-APR-12,Zaccheus,,en,184.145.121.188,sandra.aylward@sympatico.ca,15292386,000000124583814,1,1,Basically they could have taken the time to answer my questions and help me resolve the issues. They could have supplied information on my current computer protection packages and what additional protection I might buy etc.,1
349857,16-APR-12,13-APR-12,Sabha,,en,174.88.150.49,astaines@sympatico.ca,15261396,000000124544840,3,4,"There was a long time spent on hold, a few callbacks were required by the tech.  The whole thing took much too long.",4
349858,16-APR-12,15-APR-12,Sonia,,fr,70.52.78.148,georgettemercier@sympatico.ca,15288936,000000124578053,5,5,,5
349859,16-APR-12,15-APR-12,Shahbaz,,en,70.27.43.39,fredette.family@sympatico.ca,15288834,000000124585784,5,5,,4
349860,16-APR-12,14-APR-12,Shashank,,en,184.148.63.122,guy_foster@sympatico.ca,15281256,000000124566070,5,5,,5
349861,16-APR-12,15-APR-12,Sonia,,fr,76.71.168.62,joanne.robitaille@sympatico.ca,15289746,000000124576183,3,4,donner plus d'explication,4
349862,16-APR-12,14-APR-12,Alexander,,en,184.145.106.191,sharon.sadler@sympatico.ca,15285314,000000124566297,5,5,,5
349863,16-APR-12,15-APR-12,April,,en,70.54.140.150,ketvirt@sympatico.ca,15290162,000000124583371,5,5,,5
349864,17-APR-12,16-APR-12,Lohith,,fr,174.89.87.120,don.macfarlane@bell.net,15297458,000000124591300,5,5,"service in English would help. I received a letter from                 Bell, a Niolas Poitros offering me what what appears to be the same serices for $50.85 per month, whereas I have to pay
$100 plus a month. What gives?",4
350352,14-APR-12,13-APR-12,Tathiana,,en,174.95.141.59,skip.sherlock@sympatico.ca,15270816,000000124542298,3,4,"Called 310-BELL on my cell phone as I don't have a landline. Had no Internet. Was placed on hold for 32 minutes then after a further 7 minutes, it was determined that Bell had a major Internet outage in my area.

1. Having your recording tell me every 40 seconds that you are thankfull for me holding because my call is important is rather a stupid comment to make. If I was that important to your company, you would hire more operators so that I would not have to wait for 32 minutes.

2. If you are interested in customer sevice, why not put a recording on to say that you are experiencing problems in a certain area. This would have saved me 31 minutes plus the 7 minutes talking to your operator in India.

3. Since I was using my cell phone and pay 35 cents a minute, this little call to your service centre cost me $13.65 is cell phone charges to find out that the problem was yours.

4. If you want to improve customer service, get rid of your off shore call centre and put it back in this country where it belongs. It might cost you more money but it will certainly improve customer relations.

Skip Sherlock
613 614-1497
",1
350353,14-APR-12,13-APR-12,Elsy,,en,174.91.54.146,d-l.burton@sympatico.ca,15262888,000000124543579,5,4,"We hope the problem has been resolved.  For the past 3 years we have had to call bell at this exact same time (end of march) because of server issues.  April 13, was the 4th time we called for help this year to get the problem fixed and I hope we won't have the same issues  again next year.  This is the first time a technician came and he was excellent and very thorough and he checked and worked on everything he relating to Bell in our home.",5
350354,15-APR-12,14-APR-12,Shinoj,,en,69.158.80.97,karen.v@sympatico.ca,15282350,000000124567796,1,1,Show up for your appt that you made!,1
350355,15-APR-12,14-APR-12,Kylie,,en,69.158.80.97,karen.v@sympatico.ca,15282352,000000124567996,3,2,Kylie was very helpful. Unfortunately she was limited by your systems/processes and couldn't resolve my issue ,1
350356,15-APR-12,14-APR-12,Shashank,,en,76.64.206.84,khamilton11@bell.net,15282472,000000124564110,5,5,,5
350357,15-APR-12,14-APR-12,Casey,,en,174.88.52.227,mbrown_6@sympatico.ca,15283418,000000124568821,3,3,Call to advise how job was completed ,4
350358,15-APR-12,14-APR-12,Houcem,,fr,76.67.179.122,s.perras@sympatico.ca,15285028,000000124568104,5,,"Tout a été fait rapidement, parfaitement selon les besoins que j'avais. Reste à voir si le problème va revenir.",4
350359,15-APR-12,14-APR-12,Caroline,,en,76.64.162.171,three.bears@sympatico.ca,15285864,000000124562503,5,5,,4
350360,15-APR-12,14-APR-12,Bernard Vijay,,en,184.145.101.217,linir1@sympatico.ca,15282820,000000124573627,5,5,,4
350361,15-APR-12,14-APR-12,Shri Hari,,en,65.95.132.151,paul.helen.hulaj@sympatico.ca,15284204,000000124564523,1,1,,
350362,15-APR-12,14-APR-12,Jessica,,en,65.95.132.151,paul.helen.hulaj@sympatico.ca,15284206,000000124574388,4,4,,4
350363,15-APR-12,14-APR-12,Alonia,,en,69.157.63.162,dendya@sympatico.ca,15280170,000000124573985,4,4,,4
350364,15-APR-12,14-APR-12,Elyes,,fr,67.68.196.31,docteur.d@sympatico.ca,15280318,000000124569637,1,1,,1
350365,15-APR-12,14-APR-12,Saifuddin,,en,174.88.81.22,eligio1@sympatico.ca,15280548,000000124563340,5,5,Decrease wait time  for assistance by phone,5
350366,15-APR-12,12-APR-12,Houssem,,fr,174.93.228.98,d.j.poirier@sympatico.ca,15262910,000000124537916,1,1,que le conseiller écoute vraiment jusqu'au bout sans m'interompre,2
350367,15-APR-12,13-APR-12,Brad,,en,70.49.47.33,bill.toong@sympatico.ca,15261770,000000124539583,5,5,,5
350368,15-APR-12,14-APR-12,Lucas,,en,184.146.217.144,beehivesix@sympatico.ca,15279018,000000124562465,5,3,,5
350369,15-APR-12,14-APR-12,Yathreb,,fr,70.48.188.175,nicola.c@sympatico.ca,15283910,000000124568946,3,4,Expérience EXCRÉCRABLE!  J'avais hâte de raccrocher.  La dame êtait bête comme ses deux pieds et a été impolie avec moi!! Elle m'a demandé de me taire!,2
350370,15-APR-12,14-APR-12,Zaccheus,,en,184.148.187.148,ken.mcritchie@sympatico.ca,15282422,000000124563096,5,5,,4
350371,15-APR-12,14-APR-12,Rym,,fr,76.71.181.210,serge.begin@sympatico.ca,15285242,000000124565552,3,1,"La vitesse n'est jamais stable.  Elle est déjà plus basse ce matin, elle n'a même pas été maintenue pendant 24 heures.  Ce matin, est elle est à 3.30 en aval.  Il faudrait continuellement téléphoner pour faire augmenter la vitesse.  Pourriez-vous faire en sorte qu'elle soit maintenue à un niveau ""acceptable"".  En définitive, on paie pour un service qu'on n'a pas.",1
350372,15-APR-12,14-APR-12,Ahmed,,fr,184.148.219.8,rosaire.ratelle@sympatico.ca,15284926,000000124567372,2,3,"Ne pas me dire que le problème d'antivirus de Bell venait de mon ordinateur
être oubliger de mettre un cable ethernet pour relier le portable au modem de Belle alors que le portable fonctionne avec Wi-fi
Ça a pris près de 2 heures et un superviseur de Bell.",2
350373,15-APR-12,14-APR-12,Tony,,en,174.88.213.217,peter.cox@sympatico.ca,15284284,000000124571737,5,5,,5
350374,14-APR-12,13-APR-12,Mauricio,,en,70.31.104.151,james.gerster@sympatico.ca,15274670,000000124557155,5,5,nothing,5
350375,14-APR-12,13-APR-12,Stedman,,en,74.14.164.193,jcoverdale@sympatico.ca,15274744,000000124558278,4,4,,4
350376,14-APR-12,12-APR-12,Mathieu,,fr,74.12.227.125,marielle.lortie@bell.net,15267638,000000124535545,5,5,rien,5
350377,15-APR-12,14-APR-12,Lokeswaran,,en,69.156.48.200,evagiroux@bell.net,15280630,000000124574247,4,4,,3
350378,15-APR-12,14-APR-12,Eliena,,en,74.14.145.27,elfiescurves@sympatico.ca,15280542,000000124561947,5,5,"Everything was done to my satisfaction,more important my Wife's satisfaction:)",5
350379,16-APR-12,13-APR-12,Klai,,fr,174.95.227.93,jrbro@sympatico.ca,15275006,000000124560191,3,2,"Lire les deux premières réponses, peu importe qui me répond là-bas , moi je demeure au QUÉBEC, je paye ma facture en argent canadien...qui est envoyé  en Tunisie,( peu importe quel autre pays profite), je suis perplexe alors qu'ici, nous avons besoin aussi.
Là est mon questionnement ? 
Aurais-je eu une solution plus adéquate si le service se faisait chez-nous, ça, j'ignore totalement... mais j'aimerais que notre argent reste chez-nous, ici pour les nôtres essentiellement.  Qui dirige chez BELL C A N  A D A  ?
BELL, jadis, était une compagnie à nulle autre pareille.  Plusieurs personnes de mon entourage y ont travaillé avec grande satisfaction,  ET avec fierté même.  
Bien sûr, mes réponses ne conviennent pas à votre questionnaire actuel, mais mon incompréhension est totale.",1
350380,16-APR-12,15-APR-12,Karla,,en,65.95.51.95,ndoyle@sympatico.ca,15291392,000000124582087,4,4,better internet service so these issues stop happening,3
350381,16-APR-12,15-APR-12,Abderrahmen,,fr,174.89.208.97,michel.clouthier@sympatico.ca,15291134,000000124579081,4,5,"tout est correcte merci                                                                          








.",4
350879,14-APR-12,12-APR-12,Preethi,,en,69.158.163.95,mpeppel@sympatico.ca,15268460,000000124535183,1,1,"I called on April 10, 2012 a 6:13pm, reference number 124485985, why wasn't the problem fixed then. I was told I had to wait. What kind of customer service is this. Waste my valuable time, having to call back twice to fix as easy problem, sick. What is with bell.Are you trying to lose market share.",1
350880,14-APR-12,13-APR-12,Juan,,en,76.70.85.143,agnesm5@sympatico.ca,15272422,000000124556959,4,5,,5
350881,14-APR-12,13-APR-12,Andrea,,en,76.68.52.174,lakeviews@sympatico.ca,15266768,000000124549173,5,5,,5
350882,17-APR-12,14-APR-12,Rod,,en,70.31.183.61,anbols@sympatico.ca,15278626,000000124563475,2,3,"The technician was arrogant, never introduced himself and was not very helpful",2
350883,17-APR-12,15-APR-12,Brenda,,en,70.29.29.33,kbhill@sympatico.ca,15290116,000000124585294,1,1,Solved my problem instead of giving me another one. For some strange reason Brenda has transferred from Bell.net two!! copies of all my e-mails (over 5000)for the past several years to my Inbox & I haven't had the time to call Bell back & get this mess sorted out. How do I get rid of at least the second copy?  And then you tell me you are going to charge me for paper bills. I'd like to charge you for all the time I spend sorting out YOUR errors.   ,1
350884,17-APR-12,16-APR-12,Med Anis,,fr,184.144.218.230,j_f.l@sympatico.ca,15299938,000000124605351,5,5,"Rien de plus...
La personne a été d'une patience remarquable et d'un très grand professionalisme: c'est tout à votre honneur d'avoir un employé comme celui- là!",5
350885,17-APR-12,15-APR-12,Hannan,,en,65.95.210.22,immaldor@bell.net,15289308,000000124587318,4,4,"You got a great team of people, but the quality of your service is degrading considerably. Nothing to with people, it could be the infrastructure. For instance, having a static noise on the line for an entire area 905-814...... Is not showing you are the leader in service telecom, may be the leader in mediocricity. Giving a chance to small companies to emerge.",3
350886,17-APR-12,16-APR-12,Asir raja,,en,76.70.69.210,itmatters@sympatico.ca,15299864,000000124608262,3,1,"not have rude people that tell you to buy a laptop then she will help with my internet problem.  The first person was very helpful, but didn't call back when he said, I then called and go a lady, who wouldn't help because i didn't have alaptop, at this point I had no internet period, she told me I needed a lap top and she would help get the internet and wireless working, I got frustrated and said she didn't understand, that I had no internet, my husband said tell her to fix it or we're done and she hung up on me, I called back and got a very nice man who helped greatly and is sending a technician today to replace the modem and a filter on the phone line, the first man finally called back about 11 pm, when everything was fixed.  When I got the lady and asked for the person who had been helping she said he had left the country and couldn't help me, he was there in the 30 minutes prior, so he left the country fast.  I hope that this can be solved today.  People don't have  to have lap tops in order to have wireless internet, we have 2 phones and an iPod that used wireless internet and this is why we have it, we did have a lap top until about 6 months ago when it broke, we are not replacing it. I received a blackberry playbook for my birthday that I would like to use.  We do have other companies available for phone and internet, we usually like our Bell services, but not last night until the last gentleman that helped me.  I hope today proves that we are making the right choice to stay, we do have home phone, internet and 4 cell phones.  Looking forward to having this situation fixed.  The problem started when I was told to reset the modem, when all I needed was help getting a wireless password, it turned into 4 hours of hell",1
350887,17-APR-12,16-APR-12,Laddavanh,,en,64.228.208.235,ademarsico@sympatico.ca,15294090,000000124588539,4,5,,5
350888,17-APR-12,16-APR-12,John,,en,174.88.200.131,jean.wilford089@sympatico.ca,15300280,000000124587741,3,3,Could hace checked out my conections to see if there was a problem like I described??? ,3
350889,17-APR-12,16-APR-12,Emmanuel,,en,70.50.56.32,winnierade@sympatico.ca,15308340,000000124611952,4,5,,4
350890,17-APR-12,16-APR-12,Jose,,en,76.67.133.32,j.a.closs@sympatico.ca,15299884,000000124588357,5,5,,4
350891,17-APR-12,16-APR-12,Andrew,,en,174.88.6.197,jwswinery@bell.net,15301120,000000124588298,5,5,,5
350892,17-APR-12,16-APR-12,Hana,,fr,99.138.149.105,bossegilles@sympatico.ca,15295414,000000124588945,5,4,,5
350893,17-APR-12,16-APR-12,Nandhini,,en,70.27.130.13,oldroyd@sympatico.ca,15304248,000000124610004,4,4,"Nandhini did a nice job and found my problem quickly.

Announcement of extra $2 billing when I called for tech help was VERY irritating and for everyone's benefit I suggest that you do not go ahead with it. ",4
350894,17-APR-12,16-APR-12,Shaik Rameez,,en,174.88.78.67,salsagolding@sympatico.ca,15306218,000000124597988,4,4,None! My problem was solved! thanks,5
350895,17-APR-12,16-APR-12,Emmanuelle,,en,70.27.192.191,jgreene2006@sympatico.ca,15300482,000000124588841,5,5,Nothing,5
350896,17-APR-12,16-APR-12,Harathi,,en,67.68.46.216,sharonblack01@sympatico.ca,15306626,000000124603265,4,4,"Clarity of English usage, I have difficulty understanding when a strong accent is present",5
350897,17-APR-12,16-APR-12,Imen,,fr,174.91.221.217,jmbaddour@sympatico.ca,15300620,000000124587771,4,4,"Apres un arrêt saisonnier, mon service de sécurité de Bell ne fonctionnait pas, je ne sais si cela aurait pu être évité en me rebranchant à Internet à mon retour de vacances.",4
350898,17-APR-12,16-APR-12,Angie,,en,184.145.124.243,danielbellaire@sympatico.ca,15296846,000000124599825,2,2,if you have a promotion that has been accepted it would be a good idea to follow thru with it and not the costumer phoning again and again every month for the discount ,1
350899,17-APR-12,16-APR-12,Asma,,fr,76.69.207.242,comeau.r@sympatico.ca,15296506,000000124589310,5,5,Rien d'autre. Votre conseillère a été d'une gentillesse inégalée.,5
350900,17-APR-12,16-APR-12,Shaik Rameez,,en,64.229.209.42,helene.parent040@sympatico.ca,15299404,000000124602434,1,1,"Fix problem.
My antivirus program still not operating.
Rather than keep me on hold, for long period of time, call me back.",2
350901,17-APR-12,16-APR-12,Melissa,,en,174.91.225.89,brenda.paris@sympatico.ca,15295462,000000124613190,5,4,"I had talked to two other technicians; one on Sunday the 15th of April and the other during the day the 16th of April.

The first two were not helpful at all and did not resolve. They give me wrong advice.

The third at 10:29 Melissa, was extremely knowledgeable and resolved the problem.",4
350902,17-APR-12,15-APR-12,Sarra,,fr,64.229.48.107,yvan.phenix@sympatico.ca,15293476,000000124576589,5,5,,5
351349,15-APR-12,14-APR-12,Jihene,,fr,184.145.149.70,amrisi@sympatico.ca,15278604,000000124562900,2,1,"Mercredi votre technicien est venu pour remplacer votre modem défectueux. Samedi à nouveau le système ne fonctionnait pas. Nous n'avons vraiment pas été satisfait de la conversation que nous avons eue et à la fin elle nous a dit : je ne peux rien faire pour vous. Donc nous nous sommes référés à d'autres spécialistes et maintenant notre système fonctionne bien. De plus, notre système n'a pas fonctionné depuis le 31 mars jusqu'au 11 avril à cause du modem défectueux. Nous allons exiger une révision de la facture. Nous sommes déçus de votre service. ",1
351350,15-APR-12,14-APR-12,Khan,,en,64.231.168.84,leandromorrone@bell.net,15282730,000000124573587,5,5,,4
351351,15-APR-12,14-APR-12,Jose,,en,76.64.211.181,peterfarandatos@sympatico.ca,15284298,000000124568018,1,1,Have a service rep actually take care of the problem. I spoke to three different people and it was referred to the technical service to call me back.Bell wants me to use E- billing then just send me an e-mail to sign up. Have a rep answer the phone instead of all the Emily crap.I was asked to use a service that wouldn't work.,1
351352,15-APR-12,14-APR-12,Mohammed,,en,70.27.41.128,realhighstrung@bell.net,15284642,000000124563967,,,I did not call you regarding the internet service so I am unsure why your records show that i did. I will say that my internet service is awful. it is slow and freezes all the time.,1
351353,15-APR-12,14-APR-12,Chekib,,fr,70.30.213.31,etienne.r@sympatico.ca,15280620,000000124571792,5,5,rien vous avez de bons techniciens et mr chekib en fait partie il m'a été tres utile des qu'il a entendu mon probleme il m'as sécurisée et je sais comment agir    si la question revenait un jour merci a mr chebik,5
351354,15-APR-12,13-APR-12,Noureddine,,fr,65.92.156.241,lyne.c@sympatico.ca,15275610,000000124560305,5,5,,5
351355,15-APR-12,14-APR-12,Tshering,,en,70.29.112.244,fandrleggo@sympatico.ca,15280690,000000124565434,5,5,"T     wasvery helping, he could not have been better. 
Thanks T
Fred Leggo",5
351356,15-APR-12,14-APR-12,Shakeel,,en,65.95.169.60,bmays@sympatico.ca,15279182,000000124572795,5,4,You can make my computer fasdter to pick up messages and also tell me why my e-mail was cut off.  Beverley Mays\bmays@sympatico.ca,3
351357,15-APR-12,13-APR-12,Mukendi,,fr,174.91.218.163,florence.lebeau@sympatico.ca,15264138,000000124544730,,1,"Bien que le conseiller ait été des plus courtois, le problème découlait de l'intervention précédente de Bell pendant la soirée du 12 avril. J'avais alors appelé afin de faire installer le système de sécurité de Bell sur mon ordinateur mais, un problème technique chez Bell empêchant cette installation, la conseillère a installé un système de sécurité temporaire sans annuler le précédent. Mon ordinateur ne répondant plus par la suite, j'ai téléphoné à nouveau et le conseiller qui m'a répondu m'a dit que le L2 (service qui s'occupe du système de sécurité) était fermé et que je devais communiquer avec un conseiller de ce service le lendemain, ce que j'ai fait. Ce dernier conseiller ne parvenant pas a résoudre le problème m'a recommandé de recourir aux services d'un professionnel externe.

Je suis travailleuse autonome et effectue des révisions de textes pour mes clients. Outre les heures passées avec les conseillers de Bell qui m'ont laissé avec un problème et non une solution, j'ai perdu une journée de travail (200,00$) et ai dû débourser une cinquantaine de dollars pour la consultation d'un technicien. J'estime donc que Bell devrait me rembourser les frais encourrus pour un problème dont elle a été responsable.
",
351358,15-APR-12,14-APR-12,Basker,,en,174.94.59.95,john.szozda@sympatico.ca,15282128,000000124570424,5,5,,5
351359,15-APR-12,14-APR-12,Alex,,en,64.229.237.72,arnold.k@sympatico.ca,15278792,000000124565204,2,2,"Your reps need to be able to answer my inquiry.She gave a partial answer but could not explane the rest.
She said she was sorry 8 to 10 times once would have been enough. ",
351360,15-APR-12,14-APR-12,Manel,,fr,76.65.48.216,arlettem@sympatico.ca,15278780,000000124570848,5,5,rien excellent service de manel,4
351361,15-APR-12,14-APR-12,Mindy,,en,174.92.80.30,tom.duever@sympatico.ca,15285916,000000124562564,2,2,I found the person I was talking to hard to understand.,3
351362,15-APR-12,14-APR-12,Catherine,,en,76.69.53.9,ypbhatia@bell.net,15286352,000000124569007,5,4,It was a very long session.,5
351363,15-APR-12,14-APR-12,Ricardo,,en,74.198.164.83,rbough@sympatico.ca,15284616,000000124575317,5,5,,5
351364,15-APR-12,14-APR-12,Julio,,en,67.70.104.177,petertownend@bell.net,15284302,000000124564005,5,5,,5
351365,15-APR-12,14-APR-12,Justine,,en,69.156.12.112,khansurf@sympatico.ca,15282476,000000124563288,3,3,everything,3
351366,15-APR-12,15-APR-12,,,en,64.229.28.12,,,,,4,,3
351367,15-APR-12,14-APR-12,Hssen,,fr,70.55.205.213,claudediane@sympatico.ca,15279750,000000124566191,5,5,,5
351368,15-APR-12,12-APR-12,Denys,,en,70.51.216.155,bcdhunter@sympatico.ca,15261618,000000124535558,5,5,,4
351369,15-APR-12,12-APR-12,Alejandro,,en,207.164.79.104,sivasiva@sympatico.ca,15270792,000000124535795,1,1,need more knowledge about the problem and proper answer for customer.,2
351370,15-APR-12,14-APR-12,Kevan,,fr,174.91.193.196,plouffemichel@sympatico.ca,15284398,000000124572379,5,4,Excellent service.  La personne a été très aimable,5
351371,15-APR-12,13-APR-12,Karla,,en,70.26.103.117,haroldbachan@bell.net,15274432,000000124557881,4,4,shorter waiting time,5
351372,15-APR-12,13-APR-12,Andy,,en,184.147.14.50,phelps.goodman@sympatico.ca,15276548,000000124560666,3,,"Move CSR's back to Canada.
Not easy to understand offshore CSR's.
Obvious that they are a very long way from Canada.",3
351373,15-APR-12,14-APR-12,Miroslav,,en,174.88.217.179,kas15108@bell.net,15282370,000000124566539,5,5,Nothing so far. Ivan W. Kasiurak,5
351374,16-APR-12,15-APR-12,Suresh kumar,,en,74.14.151.20,aline1@sympatico.ca,15286850,000000124586371,2,1,It was difficult to understand Suresh.  In future I wish to have a Canadian representative only.,3
351375,16-APR-12,15-APR-12,Kevin,,en,184.151.61.190,dovy@sympatico.ca,15288384,000000124579232,4,4,nothing,5
351376,16-APR-12,15-APR-12,Mohamed,,fr,65.94.191.140,nroffe@sympatico.ca,15291508,000000124585223,3,2,"le probleme n,etait pas de votre competence pourtant, mes messages sont lents a venir et cela, vous pouvez le regler!",4
351377,16-APR-12,15-APR-12,Melissa,,fr,74.14.188.68,mauricehuguette@sympatico.ca,15290988,000000124582191,5,4,totalement satisfait,5
351378,16-APR-12,15-APR-12,Nice,,en,74.213.188.202,ltlim@sympatico.ca,15290636,000000124583081,4,5,,4
351379,16-APR-12,15-APR-12,Padmanaban,,en,65.93.216.102,davidengell@sympatico.ca,15288126,000000124585069,4,4,"This doesn't answer the question, but rather explains the ""Maybe"" in response to the next question. This was a very satisfactory transaction. Communication was clear. Diagnostic action was swift and proactive. All of which is in stark contrast to my previous interactions with Bell technical services. So while I'm happy with my experience yesterday, I would need a few more satisfactory experiences before I would feel comfortable recommending Bell. Thanks.",3
349865,17-APR-12,16-APR-12,Paul-Henri,,en,69.158.163.55,alex.topley@sympatico.ca,15294280,000000124597035,5,5,Nothing,5
349866,17-APR-12,13-APR-12,Fredelyn,,fr,70.30.184.71,claudejoncas@bell.net,15273280,000000124561223,4,5,,4
349867,17-APR-12,16-APR-12,Salma,,fr,76.64.251.210,nep.dejeufosse@sympatico.ca,15303928,000000124605391,3,4,"Il y a eu un changement de tarifs et de forfaits au niveau du tél. et d'internet. Cela fait 2 factures qui ne sont pas correctes. Cela fait 2 mois que je suis obligée de payer plus que ce que je devrais. Je suis obligée de perdre du temps à chaque fois pour que les corrections soient faites. Je me demande quelle erreur il y aura sur la prochaine facture. Difficile de vous faire confiance. Je suis obligée d'éplucher mes factures. Un petit effort de ce côté là, serait apprécié.",2
349868,17-APR-12,13-APR-12,Martine,,en,184.146.138.151,cardanl@bell.net,15273086,000000124552041,3,2,"improve every aspect of your company!! Tech support is pathetic.  Need better training. This applies to all departments. Home Phone, Internet and Television.  Billing is another ridiculous matter all together.  Apparently, the loyalty department doesn't really care about customer loyalty.  If they had, they would actually do their job and fix the mistakes they make on the very first try instead of having customers call back a dozen times!!!!!!!!!!!!!  Going with Bell was such a mistake.  I was hoping all the forum reviews were wrong but sadly, no.  They are right on the money.  Stay away from Bell!!",1
349869,17-APR-12,16-APR-12,Ashley,,en,184.146.125.58,sharone@sympatico.ca,15306630,000000124591899,5,5,"Can't think if one, CR was excellent",5
349870,17-APR-12,16-APR-12,Kevin,,en,153.2.246.31,skybert@sympatico.ca,15306822,000000124607167,4,4,Probe more as to my overall needs as a customer,3
349871,17-APR-12,16-APR-12,David,,en,174.92.68.28,warrinerpippy@bell.net,15308216,000000124604297,5,4,,5
349872,17-APR-12,16-APR-12,Samiha,,fr,67.70.102.25,loumar73@sympatico.ca,15302230,000000124594211,5,5,"Un premier appel concernant un bris d'equipement a été fait le 04 avril. La piece devait etre expedié 3 jours ouvrable. Un deuxieme appel a été fait le 11 avril, vu que je n'avais rien recu. Soit le premier technicien appelé a oublié de finaliser l'envoi, soit on s'est foutu carrément de moi. Bell a une centrale dans ma localité, ainsi que des employés résidants. Le fait que cette entreprise est incapable de maintenir quelques modems et pieces pour resoudre rapidement les problemes concernant ce service n'est pas un reflet d'excellence.  ",1
349873,17-APR-12,16-APR-12,Siobhan,,en,69.159.22.215,dorothy.nesbitt@sympatico.ca,15297510,000000124603490,3,5,It could not have been any better.  I am completely satisfied and very thankful.,5
349874,17-APR-12,16-APR-12,Jorge Alberto,,en,69.158.132.215,larry-pat.chambers@sympatico.ca,15301750,000000124593335,5,5,,5
349875,17-APR-12,15-APR-12,Ralph,,fr,70.27.221.158,dramany@sympatico.ca,15288390,000000124576900,5,5,"Parmi les nombreux préposés avec qui j'ai eu affaire dernièrement, M. Ralph est parmi les rares qui sont très efficaces.  Il est efficace, Gentil, il comprend le problème et le résout avec efficacité. ",5
349876,17-APR-12,16-APR-12,Jose,,en,64.231.87.198,rebeccam253@bell.net,15305426,000000124603194,5,4,The information you had sent for the e billing was not accurate .after few trial I called the internet people,4
349877,17-APR-12,16-APR-12,Sondes,,fr,76.67.90.245,rita.champagne@sympatico.ca,15305624,000000124592314,5,5,,5
349878,17-APR-12,16-APR-12,Jeffery,,en,70.27.65.85,billmill2@sympatico.ca,15295236,000000124609762,5,5,,4
349879,17-APR-12,16-APR-12,Munuganti Gyaneshwar,,en,174.88.53.102,bert.dietz011@sympatico.ca,15295122,000000124602255,5,5,noting,5
349880,17-APR-12,16-APR-12,Naoufel,,fr,64.229.53.125,lballeux@sympatico.ca,15301820,000000124611463,4,4,avoir une réponse de personne du Québec,3
349881,17-APR-12,16-APR-12,Jayne,,en,70.54.77.58,anne.norman@sympatico.ca,15294584,000000124596228,5,5,,4
349882,17-APR-12,09-MAR-12,Christopher,,en,76.70.114.230,raymond20074@sympatico.ca,15201974,000000123806132,3,2,"couldn't set up outlook, still, your server didn't recognize my email raymond20074@sympatico.ca not sure why, ran out of time to fix? then technician came today and fixed in gmail.com account ok now",2
349883,17-APR-12,16-APR-12,Sanah,,en,174.92.138.254,sylviabraid@sympatico.ca,15307336,000000124595421,5,4,The representative was very patient with me - a senior but the accent was dificult to understand and the line was not very clear.,4
349884,17-APR-12,16-APR-12,Paul-Henri,,en,174.91.44.213,edward.mcneely@sympatico.ca,15297764,000000124593045,5,5,,4
349885,17-APR-12,14-APR-12,Mehdi,,fr,70.31.222.86,suzannefarmer@sympatico.ca,15285666,000000124563438,3,4,J'ai dû attendre 3 jours pour recevoir mes courriels.Mais merci,4
349886,17-APR-12,16-APR-12,Yosra,,fr,24.122.126.123,castega@sympatico.ca,15295910,000000124588430,3,4,NE PAS COUPER L'INTERNET,3
349887,17-APR-12,16-APR-12,Srinivas,,en,76.71.116.77,elva.lareau@sympatico.ca,15297872,000000124612952,3,4,i dont waNT TO DEAL WITH SOMEBODY IN ANOTHER    COUNTRY   GIVING THEM ACCESS TO MY COMPUTER      I WANT YOU TO TRAIN AND HIRE CANADIANS  IHAVE TROUBLE UNDERSTANDNG THEIR ACCENTS,2
349888,17-APR-12,16-APR-12,Divya,,en,74.14.101.160,vinceann@sympatico.ca,15308108,000000124607453,5,4,probably nothing,4
349889,17-APR-12,16-APR-12,Mariem,,fr,76.69.192.133,yasminel2002@sympatico.ca,15308474,000000124589737,1,3,,3
349890,17-APR-12,16-APR-12,Lohith,,en,67.71.128.54,david.pols@sympatico.ca,15296976,000000124587896,2,3,your rep was unable to help me with my problem however he did put me in touch with the company that did solve my problem)(microsoft)),3
349891,17-APR-12,16-APR-12,Kyle,,en,64.231.196.56,ortrudheinz@sympatico.ca,15304298,000000124611454,3,4,quicker response> was on the phone for almost 50 minutes.,3
349892,17-APR-12,15-APR-12,Souleiman,,en,64.231.248.67,pkrysma@sympatico.ca,15291846,000000124584038,5,5,"The help I got on Sunday April 15 was totaly useless, but Janani 84668 today resolved the problem in no time",4
349893,17-APR-12,16-APR-12,Jonathan,,fr,67.68.185.205,lysedeschenestremblay@sympatico.ca,15302388,000000124598239,5,4,,4
349894,17-APR-12,16-APR-12,Hadhemi,,fr,184.146.234.113,michelinemassicotte@sympatico.ca,15303336,000000124589262,2,3,que ca prenne moins de temps. je considère que avoir 42 minutes de mon temps pour des choses si simple c'est inacceptable.,1
349895,17-APR-12,16-APR-12,Mohamed,,fr,76.67.174.216,fr.grenier@sympatico.ca,15298324,000000124601368,5,5,"Je n'étais pas avec Mohamed, mais avec une dame très gentille. Je ne peux pas recommander Bell, car si les services techniques sont corrects, le service de facturation est atroce.",1
349896,17-APR-12,16-APR-12,Mary Ann,,en,207.164.79.101,jackreyes@bell.net,15299978,000000124597390,3,3,,3
349897,17-APR-12,16-APR-12,Stacey,,en,207.245.221.22,jtashos@sympatico.ca,15301010,000000124597749,3,3,"The rep did not know of an offer we were prviously given to upgrade the service. It took several calls, transfers, put on hold 3 times before anyone hadf an idea of what to do.",4
350382,16-APR-12,15-APR-12,Caroline,,en,50.101.151.193,yacky.sback@sympatico.ca,15293418,000000124583989,2,4,Have more experienced technicians available.  HIre people without thick accents so that communication isn't a major stumbling block!  ,4
350383,16-APR-12,14-APR-12,Chandler,,en,70.53.112.56,bull.69@sympatico.ca,15279380,000000124567024,5,4,that my bill was done correctly first time.not over charging me,4
350384,16-APR-12,15-APR-12,Karthika,,en,65.95.251.14,rayat@sympatico.ca,15291984,000000124579260,4,5,,5
350385,16-APR-12,15-APR-12,Melissa,,en,70.30.136.14,tboston@sympatico.ca,15292966,000000124577324,5,5, Nothing,3
350386,16-APR-12,15-APR-12,Kyle,,en,184.144.9.152,amarentette39@bell.net,15286890,000000124577625,5,2,lower my phone bill..,2
350387,16-APR-12,13-APR-12,Edwin,,en,70.26.3.62,jabennett@bell.net,15274642,000000124557104,3,3,"i didn't call about my internet service I called about my on line billing. The username(account number) did not work.  The service agent did not know my b1 number. After awhile the tech agent helped me with this & my password. 
Bell did not start me on my bundle in February as they said they would. So i had to pay the full rates in February. March/April $151++.  My bundle starts on April 16th 2012.  This is not satisfactory service. 
Jeannette Bennett (a loyal customer)",4
350388,16-APR-12,14-APR-12,Neha,,en,70.49.169.114,lizzie7@sympatico.ca,15282856,000000124568916,5,5,,5
350389,16-APR-12,15-APR-12,Sarra,,fr,174.95.113.91,neveu.faucher@sympatico.ca,15291410,000000124576453,5,4,"Je réponds ceci à la question 4 parce que bien que les agents sont toujours courtoits et répondent bien aux questions, j'ai toujours des problèmes soit d'accès internet ou de facturation et je dois appeler constamment",2
350390,16-APR-12,15-APR-12,Kathy,,en,70.48.217.197,gavoitsidis@bell.net,15288914,000000124577332,5,4,0,5
350391,16-APR-12,13-APR-12,Hency,,en,62.23.212.212,patrick_bevacqua@sympatico.ca,15269016,000000124541602,1,4,I had to wait 25 minutes for someone to tell me the internet had problems in my area,2
350392,16-APR-12,15-APR-12,Julio,,en,64.228.208.160,tomasszeredi@sympatico.ca,15293102,000000124579562,4,4,,4
350393,16-APR-12,15-APR-12,Manoranjith,,en,70.54.32.150,marcpoitras@bell.net,15290850,000000124585682,5,5,I was without internet for 4 days before someone finally solved our problem.,2
350394,16-APR-12,15-APR-12,Krishidhar,,en,65.95.212.16,sfk@sympatico.ca,15292526,000000124576539,5,5,Nothing. all was good,4
350395,16-APR-12,15-APR-12,Crystal,,en,70.27.8.221,derek.ellie@sympatico.ca,15288236,000000124578694,4,5,"While being very efficient and helpful, I would like to see Bell reach out to their long standing customers and inform them of money saving offers on their existing home phone and inernet serices.  It would definitely put a major crimp in the competition.  Thanks.",5
350396,16-APR-12,15-APR-12,Imen,,fr,70.55.207.53,baudoin@bell.net,15287232,000000124581544,5,5,,5
350397,16-APR-12,15-APR-12,Hugo,,en,174.92.80.155,macfarlene@sympatico.ca,15290752,000000124576597,5,4,The representative went above and beyond to help me resolve my problem. He was absolutely great.,4
350398,16-APR-12,15-APR-12,Salvador,,en,174.92.80.155,macfarlene@sympatico.ca,15290754,000000124586336,4,4,The representative was very helpful. My only problem is that I found him very difficult to understand.,3
350399,16-APR-12,14-APR-12,Salvador,,en,184.145.109.193,gsta13@sympatico.ca,15281232,000000124568859,5,5,,4
350400,16-APR-12,15-APR-12,Douglas,,en,174.5.212.201,mamacat@sympatico.ca,15290796,000000124584766,1,1,"have people working who know what they are doing. Also have people that speak english.
Waiting time is crazy.",1
350401,16-APR-12,15-APR-12,Arthur,,en,64.231.38.110,keith.moore_35@sympatico.ca,15290136,000000124579806,4,4,,4
350402,16-APR-12,15-APR-12,Juliio,,en,64.231.38.110,keith.moore_35@sympatico.ca,15290138,000000124584018,5,5,"Nothing- he was friendly and polite.  The issue was resolved before the time he quoted, all good.",5
350403,16-APR-12,15-APR-12,Priyojoy,,en,70.31.121.21,coraducharme@sympatico.ca,15287910,000000124577336,5,5,,5
350404,16-APR-12,15-APR-12,Ibtissam,,en,76.64.47.204,ggerber@sympatico.ca,15288968,000000124579370,1,1,"My call to Bell was to resolve an issue with not being able to complete a speed check and in doing so removed some cridical software on my laptop. This was done by remote. I had to call Toshiba to haave them reinstall, Flash card Driver, toshiba Value Added Package, Adobe Flash Player as this disabled all wireless connections and the main operations of the laptop.  In addition to this it cost me $30.  I find this unaceptable and feel there should be some compensation from you.  By the way this took 4 hours to resolve. You can contact me at 4162536653 Garry Gerber I have been a long term client",2
350405,16-APR-12,15-APR-12,Bradley,,fr,174.91.244.94,jacqueslecavalier@bell.net,15289424,000000124584489,4,4,cétait correct  merci,5
350406,16-APR-12,15-APR-12,Paola,,en,184.144.15.52,jeff.soper027@sympatico.ca,15289604,000000124583883,3,4,The rep showed impatience in her voice.  At times it was difficult to understand her.,4
350407,16-APR-12,15-APR-12,Vijayashanti,,en,67.70.2.65,garrawa1@sympatico.ca,15288900,000000124580594,5,5,,5
350408,14-APR-12,13-APR-12,Alisia,,en,184.147.186.196,khindria@sympatico.ca,15266574,000000124546184,4,4,,4
350409,14-APR-12,13-APR-12,Khaoula,,fr,67.68.148.209,isidore01@sympatico.ca,15274604,000000124553547,4,4,,5
350410,14-APR-12,13-APR-12,Casey,,en,70.51.170.60,mcaprini@sympatico.ca,15275884,000000124551292,5,5,It would have been helpful to have received an email with the details of the changes that will be made to my next bill,5
350411,14-APR-12,13-APR-12,Marouen,,fr,76.65.87.36,marcel.boisvert@sympatico.ca,15275728,000000124557286,2,1,"verifier avec les autres départements ou est le problème ,pour savoir quoi répondre",3
350412,14-APR-12,13-APR-12,Mohamed Abdelkader,,fr,184.148.220.249,gizelel@sympatico.ca,15264636,000000124543803,5,3,"Je ne sais car aujourd'hui cela a été très long pour avoir accès à internet. La lumière DSL a pris 20 minutes pou se stabiliser.

Merci",4
350413,14-APR-12,13-APR-12,Richard,,fr,74.12.244.99,dars248@bell.net,15263046,000000124547796,5,4,pouvoir s'abonner à internet performance plus pour avoir plus d'espace de téléchargement.,5
350414,14-APR-12,12-APR-12,Janice,,en,184.148.154.147,s.maharaj@bell.net,15270332,000000124533385,5,5,"I would like to see you set up a proactive group to call customers to advise them of new promotion, or if their current promotion is ending ",5
350415,14-APR-12,13-APR-12,Johanna,,en,70.51.166.224,fryer71@sympatico.ca,15274110,000000124559757,5,,"Johanna did everything she could to assist me and was very pleasant about it, but it was the third time that I had to call about the same thing because the service I had asked for was not provided.  (I wanted the one charge fee for the modem and to do away with the monthly charge.) Hopefully the matter will be resolved on my next bill or you will be hearing from me again!",3
350416,14-APR-12,12-APR-12,Syed,,en,65.93.170.124,jack.ornstein@sympatico.ca,15265376,000000124534113,5,5,,5
350903,15-APR-12,14-APR-12,Hector,,en,70.55.183.90,andre1691@sympatico.ca,15278642,000000124574271,1,1,"The customer care representative was very impatient with me and my husband, he seem to be eager to get rid of us. Not very pleasant. We had great deal of trouble understanding what he was saying. I wish Bell would hire people who can speak proper English!",3
350904,16-APR-12,15-APR-12,Jose,,fr,70.49.231.41,gerard2@sympatico.ca,15288942,000000124583511,5,5,,5
350905,16-APR-12,15-APR-12,Uzair,,en,70.50.217.130,maewalsh@sympatico.ca,15290768,000000124579942,4,,Nothing that I can think of.,
350906,16-APR-12,15-APR-12,Habil,,en,67.71.145.161,eeek@sympatico.ca,15288496,000000124586621,5,5,"The agent that dealt with me and my problem was pleasant, polite, and definitely seemed knowledgeable. There were no undue delays while resolving the problem. I see that there was no room for improvement at all.",5
350907,16-APR-12,15-APR-12,Vijay,,en,207.245.206.61,bstrauss@sympatico.ca,15287544,000000124586613,5,5,super service and quick,5
350908,16-APR-12,15-APR-12,Nizar,,fr,174.93.194.88,danielle.fortin6@sympatico.ca,15288062,000000124586275,5,5,rien d'autre,5
350909,16-APR-12,14-APR-12,Jacques,,fr,74.15.156.235,couture.jlouis@bell.net,15279880,000000124562189,4,4,,5
350910,16-APR-12,15-APR-12,Jason,,en,74.12.219.2,dhsmith@sympatico.ca,15288268,000000124587151,4,4,It should not have happened in the first place!!!!!!,3
350911,16-APR-12,15-APR-12,Rodolfo,,en,174.88.100.202,rusty9@sympatico.ca,15292292,000000124580995,4,5,Nothing,5
350912,16-APR-12,14-APR-12,Denys,,en,70.30.110.6,michellestamand@sympatico.ca,15283622,000000124566202,5,5,"NOTHING......have more people , like the man who assisted me !  good english, good sense of humour, he was easy to talk to, felt very comfortable having this person assist me! JUST ONE PROBLEM..... WE NEED MORE PEOPLE LIKE HIM !!! IF I COULD HAVE MY OWN PERSONAL TECH SERVICE FROM BELL, HE WOULD BE THE ONE !! ",5
350913,16-APR-12,12-APR-12,Miguel,,en,184.145.121.27,ashaker3@sympatico.ca,15261368,000000124538486,5,5,Nothing,4
350914,16-APR-12,15-APR-12,Isabelle,,en,184.144.132.175,belkin@sympatico.ca,15287294,000000124585894,5,5,,5
350915,16-APR-12,12-APR-12,Zee,,en,174.91.132.3,c1rose@sympatico.ca,15262144,000000124537363,1,1,"Hire Canadians... 
When a customer is promised a return call and states that she works 11am - 7am do not call the customer in the middle of the day. ",1
350916,16-APR-12,13-APR-12,Joelle,,en,65.92.149.143,fredylim@sympatico.ca,15264284,000000124549675,4,4,Don't know.,4
350917,16-APR-12,15-APR-12,Noureddine,,fr,70.26.223.35,alain_lavoie2006@sympatico.ca,15286804,000000124585840,5,4, Je puis vous confirmer que le tout à été réglé.,5
350918,16-APR-12,15-APR-12,Aymen,,fr,76.67.88.123,r.aubry12@sympatico.ca,15291910,000000124580338,5,4,non,3
350919,16-APR-12,15-APR-12,Asma,,en,184.145.95.40,philip.sarvinis@sympatico.ca,15291786,000000124580613,5,5,,5
350920,16-APR-12,14-APR-12,Karla,,en,76.70.81.44,jmshwrght@bell.net,15282040,000000124564403,5,4,,5
350921,16-APR-12,13-APR-12,Mansouri,,fr,76.64.243.208,audetma@sympatico.ca,15261424,000000124550467,3,3,"Pour le probleme urgent^ca été réglé
mais j'ai toujours des coupes a l'internet avec un message ''  Problème de connection intermitente ''
Aussi difficile de comprendre vos intervenants  ",3
350922,16-APR-12,15-APR-12,Nejmeddine,,fr,70.53.185.193,ldrivard@sympatico.ca,15290410,000000124580492,5,3,"La conversation téléphonique de dimanche apres-midi a tres bien été.
Il était tres poli et professionnel. Suite a toutes les vérifications qu'il a lui meme effectué, il est venu a la conclusion d'envoyer un technicien .
Le technicien était moins professionnel !! Il a affirmer qu'il était ""technicien""  plusieurs fois !!!!! Nous payons pour les services de Bell depuis tres longtemps et n'apprécions pas se faire abaisser 
par un tech !!!! Le modem est loué, nous payons des frais mensuel pour cette location, en plus de la ligne téléphonique ainsi que le cellulaire .
",3
350923,16-APR-12,13-APR-12,Jamila,,fr,70.26.247.237,sylvie.veillette@sympatico.ca,15271204,000000124540762,5,5,"J'ai eu réponse à toutes mes questions et ce , avec gentillesse",5
350924,16-APR-12,15-APR-12,Basker,,en,69.157.36.151,woodmark@bell.net,15293388,000000124577446,5,5,,4
350925,16-APR-12,14-APR-12,Casey,,en,174.92.109.50,mevans_7@sympatico.ca,15283536,000000124568169,5,4,every thing was fixed no problem,5
350926,16-APR-12,14-APR-12,Saifuddin,,en,70.50.114.118,henry.frimpong@sympatico.ca,15281374,000000124566246,5,5,,5
350927,16-APR-12,15-APR-12,Med Salah,,fr,70.48.190.109,ent.pearson@sympatico.ca,15288562,000000124579167,4,4,rien. tout est parfait.,5
350928,16-APR-12,15-APR-12,Duncan,,en,70.53.45.243,stephen.oddy056@sympatico.ca,15292792,000000124584473,5,5,Nothing at this time.,3
350929,16-APR-12,15-APR-12,Yazhini,,en,174.91.68.231,dmallozzi@sympatico.ca,15288320,000000124577661,5,5,,5
350930,17-APR-12,15-APR-12,Monica,,en,184.145.85.220,robert604@sympatico.ca,15292174,000000124587285,2,2,Have all of the Customer Care Centres in Canada and not some country like India.  The customer care representative that I had the misfortune of having to deal with had a very strong accent from India and I had to ask her to repeat herself a few times as i couldn't understand her accent specially when she spoke fast.,
350931,17-APR-12,16-APR-12,Kate,,en,65.95.247.59,Allan_Cooke@sympatico.ca,15293600,000000124596449,5,5,,5
350932,17-APR-12,16-APR-12,Borhen,,fr,65.92.242.233,bigbang@bell.net,15295204,000000124598360,5,3,,5
350933,17-APR-12,16-APR-12,Karen,,en,174.92.228.163,warren.wood@sympatico.ca,15308208,000000124591905,5,5,"I can't think of a thing.
Service was prompt, courteous, and efficient.
",5
350934,17-APR-12,16-APR-12,Hugo,,en,174.95.85.214,dczosnek@sympatico.ca,15297068,000000124588372,4,2,"My comment relates to the repair of my internet connection.  The tech was very pleasant and resourceful - he unfortunately encountered a messy situation - ADT had been in to install a security system (monitored by the phone line)and had done less than a professional job.  Twice the tech thought that the problem was resolved - once I ""caught"" him before he left and had him come back in and reaccess his work.  Last night, the problem re-occurred (internet went down and the Bell software reported ""line interference"").  Understand that these electronic problems are intermittent and difficult to diagnose and repair.  I'll call Bell again this morning.  Hugo - did a ""good job"" booking the appointment and having me dialogue with a tech rep on the line - to better understand my problem and as well - test the line remotely (and it was determined Bell needed to send a tech to my residence).",3
350935,17-APR-12,16-APR-12,Madhu,,en,70.27.27.40,jselliott@sympatico.ca,15300980,000000124609013,5,4,,3
350936,17-APR-12,16-APR-12,Antony,,en,74.198.164.192,wdickel56@bell.net,15308240,000000124597030,5,5,Nothing.he gave me an appointment the same day which pleased me very much,5
350937,17-APR-12,16-APR-12,Hector,,en,76.64.97.248,alexander.moffat047@sympatico.ca,15294286,000000124600897,4,5,,4
350938,17-APR-12,16-APR-12,Josue,,en,67.71.138.76,prm@sympatico.ca,15305040,000000124596250,5,5,Nothing . It was great,4
351380,16-APR-12,13-APR-12,Srinivasan,,en,184.145.113.152,edgar.wilson@sympatico.ca,15273834,000000124560699,5,5,,5
351381,16-APR-12,15-APR-12,Richard,,en,174.88.5.164,johnboy029@bell.net,15289832,000000124578832,5,4,Nothing more was possible as the problem was a result of a system outage. ,5
351382,16-APR-12,14-APR-12,Hamdi,,fr,184.145.156.219,pierrelavergne_4@sympatico.ca,15284366,000000124563109,4,5,,5
351383,16-APR-12,15-APR-12,Diego,,en,70.53.104.114,teeth32@sympatico.ca,15292988,000000124581650,2,2,make sure the problem was resolved,4
351384,16-APR-12,15-APR-12,Yazhini,,en,70.53.104.114,teeth32@sympatico.ca,15292990,000000124581027,5,5,this call made me believe in your service,5
351385,16-APR-12,15-APR-12,Erika,,en,174.95.64.145,egmurray@sympatico.ca,15288500,000000124581504,5,5,"Nothing, Erica was great!",4
351386,16-APR-12,12-APR-12,Gregorio,,en,184.148.86.167,dbalan@sympatico.ca,15263104,000000124535491,4,4,not be sharing my Sympatico account with and through Hotmail.,
351387,16-APR-12,15-APR-12,Grace,,en,69.157.22.21,darlenesparling@sympatico.ca,15288090,000000124586060,4,4,,4
351388,16-APR-12,15-APR-12,Karthika,,en,74.14.198.213,cfayet@sympatico.ca,15287716,000000124581045,5,5,"It took two service calls to resolve the email problem. The first call earlier in the day was handled by a ""front line"" agent who did not have sufficient expertise to resolve the issue and said he would escalate the issue to technical support and to expect an answer with 24-48 hours - this is a totally unacceptable timeline for email service.
My second call to tech support was handled by a woman who expertly and efficiently resolved the problem. ",4
351389,16-APR-12,14-APR-12,Melvin,,en,64.179.210.110,doreenbrown@sympatico.ca,15280360,000000124574659,3,,,1
351390,16-APR-12,15-APR-12,Sajid,,en,64.42.217.69,waltons@sympatico.ca,15293294,000000124582035,5,5,,4
351391,16-APR-12,13-APR-12,Cindy,,en,184.147.178.212,rwestwater@sympatico.ca,15277040,000000124555090,4,4,"Computer Internet, security system set-up with Bell.",4
351392,16-APR-12,15-APR-12,Sarah,,en,50.100.88.253,delias@bell.net,15288206,000000124586017,4,4,your getting better but time will tell,3
351393,16-APR-12,15-APR-12,Luis,,en,76.66.104.123,flustix1@sympatico.ca,15288748,000000124580724,5,5,"Come over to the house and hook up the modem!! LOL  I have internet now, but still no wireless??? Could you contact me regarding this please?? thanks",4
351394,16-APR-12,15-APR-12,Aida,,fr,67.68.142.235,rlevesque_@sympatico.ca,15292122,000000124578942,3,1,"avoir un retour de m. RAMZI telque promis par 
me Aida une heure apres notre discussion",3
351395,16-APR-12,15-APR-12,Yazhini,,en,64.231.165.134,kmsabird@sympatico.ca,15290228,000000124579023,5,5,,5
351396,16-APR-12,13-APR-12,Rym,,fr,64.228.83.109,pierre.michaud041@sympatico.ca,15269294,000000124550841,5,4,"effectuer la mise à jour de mon système lorsqu'on a apporter la modification de mon forfait internet au mois de février la personne aurait faire les modifications nécessaire, et que je n'eu pas à le demander à cause de problêmes de vitesse rencontrés sur mon ordinateur.Rym a très bien réparer le manque de l'autre personne.",3
351397,16-APR-12,14-APR-12,Jalel Eddine,,fr,174.95.248.230,anniesarthou@sympatico.ca,15278730,000000124565903,4,4,J'ai eu de l'aide d'un technicien qui a suivi les instructions du technicien de Bell,4
351398,16-APR-12,15-APR-12,Luis,,en,66.199.199.212,larry.allen@sympatico.ca,15290360,000000124577870,5,5,Nothing.  He was great.,5
351399,16-APR-12,15-APR-12,Gustavo,,en,184.147.218.58,yvonnelemay@sympatico.ca,15293498,000000124578781,2,1,"Been far better equipped to deal with my issue. The CSR left me on hold twice for several minutes without telling me, and had me try the same thing three times with the same ineffective results. Really not impressed with that kind of incompetence. Now I have to wait till a service rep makes a housecall to check my indoor connections - which have not changed since I started your service in 2006. ",2
351400,16-APR-12,15-APR-12,Franssesca,,en,64.229.122.130,jebora1@sympatico.ca,15289600,000000124580294,1,4,get customer service staffs that are polite,2
351401,16-APR-12,15-APR-12,Julie,,en,184.147.40.227,wwwbam@sympatico.ca,15293407,000000124576658,5,4,"nothing
my call was answered right away
Julie was knowlegable and patient
and english speaking",5
351402,16-APR-12,15-APR-12,Helmi,,fr,70.29.223.11,gguy014@sympatico.ca,15288970,000000124582950,4,4,,4
351403,16-APR-12,15-APR-12,Sukumar,,en,64.231.185.139,heather.giroux@sympatico.ca,15289180,000000124580105,5,5,,4
351404,18-APR-12,16-APR-12,Edgardo,,en,205.210.254.16,vboegel@bell.net,15308034,000000124591424,3,4,"I called on Sunday after attempting to download and install Bell's internet security.  I spoke with a fellow named Garth.  After locking up my computer a number of times, he exclaimed that my computer was full on viruses and that there was no way to get it running without taking it to a repair facility.

Not believing that, I called again on Monday and spoke with another gentleman.  After about an hour of trying to remotely get my computer to run, he told me that Bell's internet security was interfering with my computer and that, unfortunately, I would not be able to use this security program.  He removed Bell's security and sure enough, my computer worked fine.

So much for the fellow on Sunday telling me that my computer was virus infested and there was nothing he or Bell could do.  It was going to cost me money.

It is a good thing I did not believe him and, knowing it was only since I downloaded and attempted to install your anti virus that my problems began.

I explained to your Garth that my old anti virus was expiring and my problem only started when I downloaded Bell's anti virus and he was adament that the problem was my computer and not a conflict with your software.

The gentleman I spoke with on Monday told me that occasionally it happens and once Bell's anti virus was removed, my computer worked fine.

Whoever Garth is, he should be better trained.",2
351405,18-APR-12,17-APR-12,Jude,,en,174.92.90.204,habreau@sympatico.ca,15313748,000000124625421,5,5,,5
351406,18-APR-12,17-APR-12,Nandhini,,en,64.229.155.203,georgek@bell.net,15313300,000000124637245,1,1,I am still waiting sience April the 13th for bell to call me and resolve my problem.,1
349898,17-APR-12,16-APR-12,Zohra,,fr,174.93.243.152,jeang.stonge@sympatico.ca,15300288,000000124593107,2,2,J'ai reçu par purolator ce matin un modem speedstream que je n'ai pas commandé......qu'est-ce que je fais de ce modem....merci comme toujours pour la réponse que je ne recevrai pas à cette question,2
349899,17-APR-12,14-APR-12,Jacques,,fr,184.144.217.124,mar.jac@bell.net,15283166,000000124565329,5,5,A date tout est parfait.  ,5
349900,17-APR-12,16-APR-12,Dashrathan,,en,184.146.84.73,r__marini@sympatico.ca,15305154,000000124607179,3,5,"How about 2 things? Stop sending customers to numerous agents until finally the right one picks up the phone and my issue is resolved in minutes.  This has happened twice to me in the past 8 months.
Secondly, you must demand that the persons handling the inquiries can speak clear English.  There is much confusion created by lack of comprehension by me and the agents. ",3
349901,17-APR-12,14-APR-12,Kanchumarthi,,en,70.31.50.170,jalevitt@sympatico.ca,15281664,000000124574945,5,5,NOTHING,4
349902,17-APR-12,16-APR-12,Paula,,en,74.15.98.162,pndemers@sympatico.ca,15304982,000000124598220,5,5,nothing,5
349903,17-APR-12,16-APR-12,Srinivasan,,en,70.26.234.63,d.thorpe@sympatico.ca,15296734,000000124588671,4,4,I can't complain about anything,4
349904,17-APR-12,15-APR-12,Imed,,fr,70.30.187.15,gydupont@sympatico.ca,15289118,000000124586762,5,5,,5
349905,17-APR-12,16-APR-12,Kais,,fr,70.26.181.47,n.rodrigue@sympatico.ca,15303868,000000124605559,4,4,rien d'autres,5
349906,17-APR-12,16-APR-12,Ronald,,en,174.88.3.213,r.d.clarke@sympatico.ca,15305132,000000124591166,3,3,Reduce wait time to get to speak toa technican (I waited over 30 minutes to get to an agent). You could have more agents/or have a call back system because siting listening on phone is rather boring.,4
349907,17-APR-12,16-APR-12,Satish,,en,67.70.64.17,edwardmeloche@sympatico.ca,15297768,000000124607422,1,2,problem still there,1
349908,17-APR-12,16-APR-12,Thorat,,en,70.27.60.3,saxon1@bell.net,15306362,000000124604736,4,1,Fix my Internet problem that we have had for months and now on a weekly basis.  We have gone through 3 modems and each representative  will tell us that the problem is resolved and it is not!,1
349909,17-APR-12,16-APR-12,Cathrine,,en,174.95.70.106,mnijjar@sympatico.ca,15303596,000000124610120,5,5,,5
349910,18-APR-12,17-APR-12,Miguel,,en,67.68.169.218,louise.pattison@sympatico.ca,15316420,000000124631849,5,5,"Nothing, however when I logged on this morning I noticed the following attempt at7:45 this morning by Bell to connect to my computer.....WHY???

5:18 PM Connecting...
5:18 PM Connected. A support representative will be with you shortly.
5:18 PM Support session established with Miguel (705379).
5:18 PM Miguel (705379) restarting application as Windows system service
5:18 PM Checking configuration...
5:18 PM Application running as Windows system service
5:18 PM Connecting...
5:18 PM Connected. A support representative will be with you shortly.
5:18 PM Support session established with Miguel (705379).
5:19 PM You have granted full permission to Miguel (705379). To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.
5:19 PM Remote Control started by Miguel (705379).
5:24 PM Connection lost. Attempting reconnection...
5:24 PM Remote Control by Miguel (705379) stopped.
5:24 PM Connection closed. Attempting reconnection...
5:24 PM Connecting...
5:24 PM Failed.
7:45 AM Checking configuration...
7:45 AM Connecting...
7:45 AM This session has expired and can no longer be used. To start a new session this applet must be downloaded again.
",5
349911,18-APR-12,16-APR-12,Hanene,,fr,67.68.65.113,jdeleu@sympatico.ca,15300236,000000124594961,4,5,"quand la personne a vue que javais beaucoup de difilculté;;; elle la prix le controleelle meme de lordinateur et je trouve cela tres bien ;;part contre il a falut que je lui face tres confience ;;; car elle pouvait aller ou elle vouler,,mais elle a résolut mon probleme;;merci",5
349912,18-APR-12,17-APR-12,David,,en,69.159.9.93,pawsy@sympatico.ca,15318640,000000124633680,5,5,,4
349913,18-APR-12,17-APR-12,Luis,,en,184.145.82.120,vivian.vassos@sympatico.ca,15321738,000000124618861,5,5,Everything was done satisfactorily.,5
349914,18-APR-12,17-APR-12,Diego,,en,70.30.241.16,dougcap@bell.net,15312176,000000124618271,5,5,diego was very courtious and efficient at his job he should only keep up the great job,4
349915,18-APR-12,17-APR-12,Uzair,,en,76.69.125.197,lucuss@sympatico.ca,15316520,000000124622683,4,5,,5
349916,18-APR-12,17-APR-12,Tracey D,,en,50.100.31.169,stutt@sympatico.ca,15320888,000000124614154,5,4,I am completely pleased.,5
349917,18-APR-12,17-APR-12,Cecile,,en,67.71.5.102,krish1@sympatico.ca,15315812,000000124618312,5,5,,5
349918,18-APR-12,17-APR-12,Salah,,fr,65.93.50.68,montbleu1@sympatico.ca,15317828,000000124621427,5,5,rien,5
349919,18-APR-12,16-APR-12,Kaouther,,fr,76.67.147.116,dede_parent@sympatico.ca,15297120,000000124602893,5,5,,5
349920,18-APR-12,17-APR-12,Nafti,,fr,70.27.155.86,glaurier@sympatico.ca,15313484,000000124637821,5,5,,5
349921,18-APR-12,17-APR-12,Eric,,fr,70.53.222.5,reneelzafrani@bell.net,15319384,000000124614143,5,4,,5
349922,18-APR-12,17-APR-12,Lucas,,en,76.71.253.154,myrtle.macpherson@sympatico.ca,15318008,000000124628838,5,5,"Bell knew that the modem was received on March 13/12 but the credit didn't go through automatically until I phoned, I did forget all about it, if I didn't have called I would never have gotten my credit...that's scary!!",5
349923,18-APR-12,17-APR-12,Kat,,en,174.93.8.217,jean.shantz@sympatico.ca,15314634,000000124627768,4,3,I was paying for far too much internet but why was it corrected but only for a year?,3
349924,18-APR-12,17-APR-12,Gabriela,,en,70.54.4.163,carlenlittle@sympatico.ca,15310616,000000124616589,1,3,Teach your staff not to be rude and lie about what thet are going to do and then not do it.,1
349925,18-APR-12,17-APR-12,Daniella,,en,70.54.4.163,carlenlittle@sympatico.ca,15310618,000000124631281,4,4,This employee was very patient and walked me through the process and was not ignorant & rude like some others,2
349926,18-APR-12,17-APR-12,Cecile,,en,70.29.112.241,kjvr@bell.net,15315766,000000124622863,5,4,,5
349927,18-APR-12,17-APR-12,Salvador,,en,67.70.104.161,linda.veenstra@sympatico.ca,15316224,000000124625057,1,1,"We signed up T.V. with Bell Dec 7 11 because at the time you had a deal at $9.95 mos for 12 mos, dispite numerous valls to Bell we still are net getting the deal we switched for. now you have no record such a deal was available, at this point we are tottally digsusted with all the problems we are having with Bell and regret ever switching",1
349928,18-APR-12,17-APR-12,Souhir,,fr,69.159.94.217,reneeanne@bell.net,15319382,000000124620889,4,5,,5
349929,18-APR-12,16-APR-12,Maher,,fr,67.68.253.243,raycari@sympatico.ca,15305292,000000124605641,5,4,,5
350417,14-APR-12,13-APR-12,Allan,,en,70.26.134.175,young.han@sympatico.ca,15278036,000000124555850,3,3,on line QA could save time for customer and you,3
350418,14-APR-12,13-APR-12,Mohamed Yusuf,,en,174.89.130.164,n.dennis@sympatico.ca,15268576,000000124541076,5,5,absolutely nothing,5
350419,15-APR-12,14-APR-12,Marco,,en,65.92.66.77,bruce.elliott@sympatico.ca,15279338,000000124570469,5,5,Nothing.,5
350420,15-APR-12,14-APR-12,Benjamin,,en,74.198.9.149,dwhiting@sympatico.ca,15280440,000000124573680,5,5,"Nothing, Benjamin was very patient with a non tech customer and resolved my problem.",5
350421,15-APR-12,14-APR-12,Med Nabil,,fr,67.68.107.177,aamarcotte@sympatico.ca,15278340,000000124562714,3,2,"Ce n'est pas la faute du représentant.
J'avais clavardé avec un autre représentant qui m'avait dit que Fibe était accessible chez moi et d'appeler au 310-SURF pour le commander.
Ce n'est pas vrai....Fibe n'est pas disponible encore et M. Nabil m'en a informée. Dommage que le premier à qui j'ai parlé n'ait pas été au courant !!!",5
350422,15-APR-12,14-APR-12,Med Mehrez,,fr,70.52.4.233,claude.bellefleur@sympatico.ca,15279741,000000124575088,5,5,,4
350423,15-APR-12,14-APR-12,Saifeddine,,fr,216.209.225.26,michaudv22@sympatico.ca,15283590,000000124563098,5,5,"Rien de plus mais je n'ai pas compris la raison de ce problème.  Par contre, j'aimerais que je sois créditée pour le manque du service Internet du 5 avril au 14 avril.",5
350424,15-APR-12,14-APR-12,Lohith,,en,65.95.215.103,parbatdenis@sympatico.ca,15284132,000000124561890,5,5,everything was fine ,5
350425,15-APR-12,14-APR-12,Allan,,en,76.69.132.63,mfraser_3@sympatico.ca,15283546,000000124571920,5,5,|n this case. Not a thing,5
350426,15-APR-12,14-APR-12,Kurt,,en,184.148.177.206,gary050@sympatico.ca,15280956,000000124569262,5,5,"The person I was talking to on April 14 who understood my predicament was in Canada. The very unpleasant experience I was subjected to on April 13 was from a person in India who has know concept of how we live here, and frankly doesn't care.
Canadians treat Canadians with respect. Why did Bell Canada go off shore for some of its operations?",5
350427,15-APR-12,14-APR-12,Luis,,en,70.51.111.241,ian.cowling@sympatico.ca,15281484,000000124564137,5,5,Nothing,5
350428,15-APR-12,13-APR-12,Khaoula,,fr,76.70.61.182,arthur.m@sympatico.ca,15272664,000000124552217,5,5,"Rien de plus, ce que je demandais a été réglé promptement. ",5
350429,15-APR-12,14-APR-12,Imen,,fr,70.53.197.32,randybennett@sympatico.ca,15284560,000000124562232,4,4,Vous l'avez fait car le problème devait être résolue le plus tôt possible. La dame m'a dit minimum 24 et la réparation a été fait à l'intérieur de 12 heures.,4
350430,15-APR-12,14-APR-12,Anis,,fr,69.159.112.249,fauchermartin@sympatico.ca,15280722,000000124562214,4,4,,4
350431,15-APR-12,14-APR-12,Ahmed,,en,65.92.215.180,alanvarney@bell.net,15278472,000000124567961,4,4,"it was sometime3s difficult to understand, probably my ignorance.",5
350432,15-APR-12,14-APR-12,Mohamed Hedi,,fr,76.67.166.220,gilbert.st@sympatico.ca,15281070,000000124567223,5,5,"Rien , le représentant a été très patient et très professionnel et a répondu à toutes les questions que je lui ai posées.",5
350433,15-APR-12,12-APR-12,Mathew,,en,70.49.186.180,stan.middlestadt@sympatico.ca,15270976,000000124537546,,,"Over all was quite happy with folks on the phone, however, it would have been helpful if they were aware that the Bell Net server was not available.  This would have saved an hour or more of trouble shooting and staying on the phone.  Also very dissatisfied with how long Bell took to fix the outage - unaccepptable.",
350434,15-APR-12,14-APR-12,Shroff,,en,76.70.68.34,roberta.johnson@sympatico.ca,15284824,000000124575497,2,1, since hanging up with the rep last night the modem has dropped 5 times throughout the night and again 3 times this morning while i was using the computer..  This Modem is Shot and needs to be replaced.  I can not trash doing any type of online banking/shopping/chatting/web browsing  with a faulty modem.   An i think replacing the line filters would be just a temp fix for the larger issue.,1
350435,15-APR-12,14-APR-12,Rudys,,en,184.148.122.163,fivetucks@sympatico.ca,15280774,000000124563000,4,4,My computer has malware and I was told that I had to take it to a computer tech to have it removed.  I would have been happier if Bell Security could have walked me through to remove it.,5
350436,15-APR-12,14-APR-12,Eduardo,,en,174.88.13.174,dboisvert_32@sympatico.ca,15280092,000000124570134,5,5,,5
350437,15-APR-12,14-APR-12,Mary,,en,174.88.216.237,jandjmckaig@sympatico.ca,15281694,000000124566865,5,5,"I tried three times before a Canadian answered the phone.  The first two times a person who sounded like they were from India refused to transfer my call to Canada.  I pay my phone bill in Canadian currency and so I refuse to deal with contractors outside of Canada.
This is not the first time this has happened but in the past I would endure listening to people who could not speak very good English.  So from now on if I have to speak to someone outside of my country to deal with a problem in my country I will find another company to deal with.",1
350438,15-APR-12,13-APR-12,Anis,,fr,184.145.182.43,damiengagne@sympatico.ca,15262958,000000124547751,4,4,,4
350439,15-APR-12,14-APR-12,Ericka,,en,67.70.80.78,cscholl@sympatico.ca,15279904,000000124563564,5,4,,5
350440,15-APR-12,13-APR-12,Anis,,fr,70.55.95.219,raycote@bell.net,15269642,000000124542475,4,5,"Lorsque vous nous envoyez le total de notre facture, je crois que vous pourriez envoyer la facture en même temps, sans que nous soyons obligés de communiquer avec vous et que ce soit aussi compliqué.",4
350441,15-APR-12,14-APR-12,Nora,,en,174.92.81.148,cyn.stapells@sympatico.ca,15279916,000000124564875,5,5,"Nothing, everything was handled so well!! ",5
350442,15-APR-12,14-APR-12,Melvin,,en,184.148.11.69,slnorman@sympatico.ca,15285454,000000124573659,5,5,,5
350443,15-APR-12,14-APR-12,Luis,,en,69.158.77.204,gilbert.wood@sympatico.ca,15281072,000000124565278,5,5,"I had to ask the young man to speak slowly because of his accent,but he was very patient with an incompetetant computer user.",4
350444,15-APR-12,13-APR-12,Med Mehrez,,fr,174.92.202.195,denisembourgeois@sympatico.ca,15273590,000000124551439,5,4,rien de plus pour cet appel merci,4
350445,15-APR-12,14-APR-12,Juan,,en,184.146.156.54,russ.howe@bell.net,15284990,000000124567697,5,5,"Had trouble hearing the person at the beginning of the conversation, but was fixed.",5
350446,15-APR-12,14-APR-12,Mindy,,en,76.64.48.148,clarethorpe@sympatico.ca,15279734,000000124563666,5,5,"There is nothing you could have done better.  Mindi in El Salvador was personable, knowlegeable, helpful, patient and an absolute gem to deal with.  Ingrid",5
350447,15-APR-12,14-APR-12,Kevin,,en,141.0.8.157,ehazzard@bell.net,15280522,000000124566800,5,5,absolutely nothing - my problem was solved and I am a happy customer,5
350448,15-APR-12,14-APR-12,Ramzi,,fr,174.95.186.94,patrickvergobbi@sympatico.ca,15284186,000000124563450,4,4,merci,5
350939,15-APR-12,12-APR-12,Richard,,fr,174.91.239.243,bruno.fournier@bell.net,15262066,000000124534880,4,4,,5
350940,15-APR-12,13-APR-12,Juan,,en,64.231.185.71,monkd@sympatico.ca,15276118,000000124552774,3,2,"The turnaround time of 48 hours to resolve the issue, (my account was blocked)is ridiculous. The Technicians I spoke with were all very polite and very helpful, the problem seems to be with how long it takes to get action",2
350941,15-APR-12,14-APR-12,Greg,,en,184.145.29.43,acapn4@sympatico.ca,15278364,000000124562919,3,2,Have a less frustrating automated call service. Have some decent resources for contacting support online.,3
350942,15-APR-12,14-APR-12,Oscar,,en,70.55.16.152,dellaccio@bell.net,15280150,000000124562013,4,4,no,5
350943,15-APR-12,13-APR-12,Rym,,fr,184.148.249.77,o.jawhar@sympatico.ca,15276334,000000124551311,3,4,,4
350944,15-APR-12,14-APR-12,Brenda,,en,70.24.152.95,sheila.mccoy@sympatico.ca,15285342,000000124574923,4,4,,4
350945,15-APR-12,14-APR-12,Marouen,,fr,174.93.231.50,pierrelus@sympatico.ca,15284372,000000124574341,5,5,,5
350946,15-APR-12,14-APR-12,Ronda,,en,199.7.156.33,szamos@bell.net,15285712,000000124565116,1,1,"You should know what you are doing, and the representative should speak an understandable English !!",1
350947,15-APR-12,14-APR-12,Priyojoy,,en,199.7.156.33,szamos@bell.net,15285714,000000124565423,1,1,Terrible service !!  NO HELP AT ALL !,1
350948,15-APR-12,14-APR-12,Andrea,,en,70.49.150.241,metcalfe@sympatico.ca,15283534,000000124562272,5,2,I want to be able to send out bulk e-mails without being shut down.,4
350949,15-APR-12,12-APR-12,Mathieu,,en,74.12.120.150,john_preston@sympatico.ca,15266053,000000124534888,3,2,,2
350950,15-APR-12,14-APR-12,Jill,,en,174.89.20.245,vsnow@bell.net,15286170,000000124567834,3,3,it seemed she was hearing one thing while i was saying another--i could not make myself very clear.,3
350951,15-APR-12,14-APR-12,Ericka,,en,70.51.227.59,alieferink@bell.net,15278516,000000124568852,5,5,,5
350952,15-APR-12,14-APR-12,David,,en,74.14.109.80,theresaholden@sympatico.ca,15285848,000000124574962,4,4,,4
350953,15-APR-12,14-APR-12,Sukanya Mukherjee,,en,76.69.14.127,klaragugan@sympatico.ca,15282526,000000124574173,4,4,"Sometimes young people speak too fast , and us elderly people can not understand easily!",4
350954,15-APR-12,14-APR-12,Preety,,en,184.146.79.178,cfpec@sympatico.ca,15279586,000000124568392,4,4,"The service person ws very helpful, although at present, I still seem to be having a problem?
H.Marsh",5
350955,15-APR-12,14-APR-12,Sonia,,fr,184.144.178.199,joanne.jean@sympatico.ca,15282058,000000124564053,4,4,,4
350956,15-APR-12,14-APR-12,Porushotham,,en,70.48.48.7,desykes@sympatico.ca,15280204,000000124572096,2,2,"I was told that I could not eliminate the Sky Drive service now showing on my email, and I am not happy sending emails with attachments using this feature.",2
350957,15-APR-12,14-APR-12,Mireille,,en,64.229.216.134,lawrence.mattiussi@sympatico.ca,15282698,000000124565105,3,3,my immediate problem was solved but I was unable to send or receive emails once the alteration was completed. I discovered this later when I tryed to send an email. This has been resolved. Thank You,4
350958,15-APR-12,14-APR-12,Edgardo,,en,76.64.106.144,alsue@sympatico.ca,15278570,000000124568113,3,3,,4
350959,15-APR-12,14-APR-12,Pierre,,en,70.53.194.13,fjsapereira@sympatico.ca,15280781,000000124570801,5,5,"There was nothing in my call with the representative that needs improving. However, before speaking to a person, I tried to log-in myself, using my password, and the system did not accept the password. So there are technical glitches you could fix.",4
350960,15-APR-12,14-APR-12,Caroline,,en,184.144.43.24,john.kennedy@sympatico.ca,15282120,000000124565127,1,1,Fix my problem once and for all.,1
350961,15-APR-12,13-APR-12,Med Amine,,fr,174.93.230.156,dhamel@sympatico.ca,15273622,000000124551551,5,5,"Même si l'on dit qu'il y a toujours place pour l'amélioration, dans le cas présent tout était parfait.",5
350962,15-APR-12,14-APR-12,Miroslav,,en,70.52.173.166,sheilaa7@sympatico.ca,15285344,000000124563172,5,5,Not a thing,5
350963,16-APR-12,13-APR-12,Koussay,,fr,70.48.122.223,bermingham.n@sympatico.ca,15261684,000000124550319,4,4,Aucune suggestions,5
350964,16-APR-12,14-APR-12,Henry,,en,74.14.13.30,cdesnoo@sympatico.ca,15279572,000000124572666,5,5,nothing,5
350965,16-APR-12,14-APR-12,Sriram,,en,74.12.186.224,evelyn.wilky@sympatico.ca,15280634,000000124574228,4,4,I had trouble hearing at times,4
350966,16-APR-12,15-APR-12,Weng,,en,70.53.98.45,hendrob@sympatico.ca,15289202,000000124577550,3,2,"Weng was very nice, but did not know what my MY BELL page was not working.
I needed a Dec 2011 internet bill statement , and he offer to send me one for $5.00, which i refused to pay, so he waived it . I have now deleted my MY BELL profile and will try to reload it fresh to see if I can get my previous bills as i should be able too, no fault of Wengs, its Bells problem, Weng did all he could to help me  ",3
350967,16-APR-12,12-APR-12,Merly,,en,64.231.134.3,sks_1@sympatico.ca,15270820,000000124534234,4,1,Give me better internet service,2
350968,16-APR-12,15-APR-12,Andrea,,en,74.12.119.69,jbruce-nibogie@sympatico.ca,15289516,000000124576899,4,2,"You mention one chat session. There were actually 4 sessions over 3 days. One live chat. I did thank Bradley, Brooke, Andrea & Marybeth for their help. I had what I thought was a simple problem. I wanted to change passwords because I understood the virus problem (email) we were having could be solved by doing this. The password was changed 4 times and the password seemed to work while the Bell Tech. was involved and the system was active. After logging off and restarting the system and email I was not able to access email because of an incorrect password which I was very careful to note and use. It is not clear to me why the password was being rejected It is almost as if someone is changing after the chat session & our logging-off. This is why I am concerned that the real Problem has not been resolved.  ",4
350969,16-APR-12,15-APR-12,Yazhini,,en,174.92.72.118,john.boulanger@sympatico.ca,15289808,000000124581313,5,5,all was good. ,5
350970,16-APR-12,13-APR-12,Priyojoy,,en,70.55.36.123,watchurst@bell.net,15271852,000000124538952,3,1,you had to send a technician to solve the problem which he did,4
350971,16-APR-12,13-APR-12,Ibrahim,,fr,70.49.115.176,g.vallieres1@sympatico.ca,15264372,000000124543116,5,3,je ne peut pas retourner mes message a mes amis merci a l'avance,3
350972,16-APR-12,15-APR-12,Khmaies,,fr,64.229.131.63,gagnonstephane@sympatico.ca,15288884,000000124579124,1,1,"Le problème n'a pas été réglé.  J'ai dû faire un appel supplémentaire aujourd'hui pour obtenir satisfaction.

Je suis mûr pour un changement de FSI.",1
350973,16-APR-12,15-APR-12,Ashfaq,,en,74.14.110.246,forgav@sympatico.ca,15288766,000000124587174,1,1,"train staff, also be able speak English",1
350974,16-APR-12,14-APR-12,Hemanth Kumar,,en,70.31.77.196,sikkeb@sympatico.ca,15285394,000000124562188,5,5,,5
350975,16-APR-12,15-APR-12,Med nejib,,fr,174.89.96.190,pjduford@sympatico.ca,15291838,000000124581941,4,5,,5
350976,14-APR-12,12-APR-12,Kanchumarthi,,en,174.95.130.145,oris@bell.net,15268878,000000124537712,4,4,Nothing at this time.,5
351407,18-APR-12,17-APR-12,Nadia,,fr,70.29.190.25,laurent.cadieux@sympatico.ca,15315996,000000124629220,1,1,"Étant client Bell depuis longtemps, j'ai l'impression de me faire arnaquer avec le service Internet. On veut me faire payer $50.00 pour un modem que je loue depuis des années (mauvaise décision de ma part j'en convient), donc qui a été payé au moins 6 fois. Sans compter que les frais de location sont passés de $2.00 en 2088 à $3.95 en avril 2009 puis à $4.95 en octobre 2011. Chez Espace Bell, un nouvel abonné peut se procurer un modem à $49.95 sans jamais avoir payé un sou de location!!! Belle arnaque!

De plus, je paie depuis novembre 2011, des frais d'utilisation supplémentaires presque à chaque mois alors que mon utilisation Internet n'a guère augmenté. Lors d'un premier appel logé vers le 3 ou 4 avril, le service de téléphonie me dit que mon forfait est à 60 G et qu'il y a une erreur. Le préposé me dit d'appeler au service Internet qui eux me disent que c'est plutôt 30 G et que je dépasse mon utilisation. Bizarrement, 2 autres personnes de mon entourage qui utilisent Sympatico (dont une qui travaille chez Espace Bell!!!!)se sont vu eux aussi imposer des frais supplémentaires depuis l'automne dernier. Frais qui ne semblent pas justifiés. Il y a quelque chose qui cloche.

Le comble c'est qu'hier le 17 avril, je me suis fais proposé un forfait (que je croyais avoir) pour $10.00 de moins par mois, pendant les 3 premiers mois seulement (évidemment)et qui passera par la suite sensiblement au même montant que celui que j'ai actuellement. Il y a quelque chose de croche dans votre affaire. Étant client Sympatico depuis des années (1997), j'utilise la même adresse courriel depuis longtemps. Malgré les inconvénients que cela causera en changeant de serveur et d'adresse, je le ferai car je suis un peu tanné des pratiques de Bell. J'en ai souvent entendu parlé soit par des connaissance, à la radio ou à la télé. Mais maintenant que je vis ce genre de frustration, je changerai de fournisseur si je ne suis pas capable d'être respecté en tant que client.

De plus, lorsque nous appelons pour un renseignement ou des questions, les préposés qui nous répondent sont basés où exactement? En Inde? ",1
351408,18-APR-12,17-APR-12,Gregorio,,en,64.231.202.111,canudigit@bell.net,15310598,000000124638376,5,5,,4
351409,18-APR-12,17-APR-12,Leila,,fr,67.68.141.105,boudreaujy@sympatico.ca,15310322,000000124619195,5,5,«tout a tres bien été,5
351410,18-APR-12,17-APR-12,Behia,,fr,67.71.68.121,nicole000@sympatico.ca,15318158,000000124618807,4,2,"Rien de plus votre conseiller à répondu à mes questions avec précision et politesse 
",4
351411,18-APR-12,17-APR-12,Kalaiarasan,,en,76.68.97.174,cprsoo@sympatico.ca,15311298,000000124616132,5,5,All went well.. no improvement needed,5
351412,18-APR-12,17-APR-12,Jessa,,en,76.65.140.61,marcygoldman@sympatico.ca,15316814,000000124622486,2,1,"Match the price of the competition.
There are other providers with just as good service and technical support offering Internet service for far less money and unlimited plans.
Bell is unable or refuses to match the price - and I will have to 'leave' Bell in order to get the best value.",2
351413,18-APR-12,17-APR-12,Ravi,,en,70.55.133.47,ernc@bell.net,15312648,000000124625025,5,5,everything was perfect very satified ,5
351414,18-APR-12,17-APR-12,David,,en,70.53.103.134,lizdimatteo@bell.net,15316322,000000124629645,5,5,,5
351415,18-APR-12,17-APR-12,John,,en,76.70.64.244,mysticr@sympatico.ca,15318016,000000124614837,5,4,,5
351416,18-APR-12,17-APR-12,Martine,,fr,174.91.230.80,letourd@bell.net,15316152,000000124615285,5,5,"J'ai dû attendre plus de 20 minutes avant qu'on prenne mon appel, ce que je considère beaucoup trop long.",5
351417,18-APR-12,17-APR-12,Alejandro,,en,67.68.63.137,abrucerobinson@sympatico.ca,15309084,000000124621986,3,3,i HAD DIFFICULTY WITH UNDERSTANDING THE AGENT.HE SPOKE FAR TOO FAST AND TRIED TO OVERSIMPLIFY AND REPEATED THINGS BUT NOT TO MY SATISFACTION. I WAS NOT HAPPY WITH THE PREVIOUS CALL I MADE TO THE INTERNET PEOPLE WHICH PROMPTED YESTERDAYS CALL. I NOW AM WAITING FOR ONE MORE BILL FROM BELL TO DECIDE ON WHAT TO DO WITH THE TV SERVICE. THIS MONTHS BILL IS VERY HARD TO UNDERSTAND WITH ALL THE CHARGES AND THEN CREDITS. NOT HAPPY WITH A COMMUNICATION COMPANY THAT CAN'T SIMPLY COMMUNICATE.,3
351418,18-APR-12,17-APR-12,Syed,,en,70.49.99.111,imeng@sympatico.ca,15314126,000000124633964,5,5,Everything wos just perfect.,5
351419,18-APR-12,17-APR-12,Mohammed Zaid,,en,184.146.122.3,rclayton@bell.net,15319266,000000124625038,5,5,,5
351420,18-APR-12,17-APR-12,Nora,,en,184.146.122.3,rclayton@bell.net,15319268,000000124623341,3,2,,5
351421,18-APR-12,16-APR-12,Harathi,,en,65.92.175.135,jroy22@bell.net,15300964,000000124589804,5,5,,5
351422,18-APR-12,17-APR-12,Chantal,,en,70.49.3.46,paul.cecile@sympatico.ca,15318580,000000124616426,3,2,Improve the wait time it takes to speak to a rep.,2
351423,18-APR-12,17-APR-12,Aymen,,fr,50.100.149.142,marielle.gallant@sympatico.ca,15316926,000000124638435,5,5,,5
351424,18-APR-12,17-APR-12,Suresh,,en,76.65.80.245,gpion@sympatico.ca,15313583,000000124613705,4,,,4
351425,18-APR-12,17-APR-12,Mindy,,en,76.67.30.156,seyah@sympatico.ca,15320344,000000124618981,5,4,fix hp/ms incompatabilities,2
351426,15-APR-12,13-APR-12,Richard,,en,216.66.145.120,jgp2@sympatico.ca,15265772,000000124539931,3,1,You can get my internet service up and running again.  It's now been three days with no resolution in sight.,3
351427,15-APR-12,13-APR-12,Srinivasan,,en,70.27.127.148,telliott000@sympatico.ca,15277576,000000124557269,4,4,"need to deal with one customer at a time 
your employees are trying to respond to more than one and sometimes it seems they miss what the person is trying to say.",4
351428,15-APR-12,14-APR-12,Myriam,,en,65.92.112.135,odehl@sympatico.ca,15284014,000000124568487,5,5,,5
351429,17-APR-12,16-APR-12,Nicholas,,fr,174.92.152.111,stephane_pare@sympatico.ca,15307080,000000124605919,5,5,,5
351430,17-APR-12,16-APR-12,Joseph,,en,69.159.13.60,brian.randa@sympatico.ca,15295500,000000124594260,4,4,"My first call for help was not successful, the agent said my computer was broken and that I should take it to a repair shop, my second call resolved my problems.",4
351431,17-APR-12,16-APR-12,Oscar,,en,64.231.225.17,bandgboyes@sympatico.ca,15294904,000000124596596,5,5,,4
351432,17-APR-12,16-APR-12,Nabil,,fr,76.67.214.184,s.coulombe6@sympatico.ca,15306090,000000124611526,5,4,Rien pour le moment ,4
351433,17-APR-12,16-APR-12,Nkunzi,,en,74.15.29.86,cgilroy@sympatico.ca,15296052,000000124601280,4,5,"Better music, not classical, to listen to while on hold.  Also wait time for rep to come back to me was long.",4
351434,17-APR-12,16-APR-12,Kylie,,en,184.148.113.124,burnstelecom@sympatico.ca,15295644,000000124596987,4,5,,5
351435,17-APR-12,15-APR-12,Alonia,,en,70.51.75.58,dale.andrews@sympatico.ca,15288024,000000124585244,5,5,,5
351436,17-APR-12,16-APR-12,Robert,,en,76.68.89.149,bell4l_w@sympatico.ca,15295076,000000124595285,1,1,"call me and we can discuss this.
705 385 8023",1
351437,17-APR-12,16-APR-12,Arush,,en,70.54.20.117,vickim9@sympatico.ca,15308072,000000124592293,1,,You could have cleared up the problem in less than 4 days.  I thought your service unbelievably poor.,3
349930,17-APR-12,13-APR-12,Khan,,en,76.67.30.48,randybird27@bell.net,15276728,000000124558823,2,1,"I was told my dsl was out give it 24hrs on my original call Apr 6 I called again on Apr 10 I was told on this call my adapter was not working and would be mailed a new one should get it in a day or two never received it. i called again Apr 13 the fella told me there was no orders to send me a new adapter for my modem I got upset and hung up not wanting to discuss this issue any further as I had been LIED to. I called on Apr 16 my last shot to rectify this issue with my modem/adapter with BELL. Finally the same information was given and taken and fyi my adapter was delivered by Purolator shortly before 7 pm Apr 17. I have a bell package internet, tv sat, phone the cost is getting out of hand and I am seriously looking into other options. Seriously Disappointed Randy Bird  ",1
349931,17-APR-12,15-APR-12,Andrea,,en,70.54.62.253,j.grills@sympatico.ca,15289352,000000124579303,3,2,I felt the rep was a little impatient with me as my computer skills are very limited.,3
349932,17-APR-12,13-APR-12,Nebgha,,fr,108.7.172.61,sbarry@sympatico.ca,15270522,000000124538845,5,5,na,4
349933,17-APR-12,16-APR-12,Joy,,en,70.27.121.152,pauls03vtx@sympatico.ca,15304624,000000124605269,4,4,,4
349934,17-APR-12,15-APR-12,Venkatesh,,en,69.156.82.163,lori.belanger@sympatico.ca,15290588,000000124582598,5,4,,5
349935,17-APR-12,16-APR-12,Ines,,en,76.70.109.204,robertrodolphe@sympatico.ca,15305790,000000124598002,5,5,Don't change anything!,5
349936,17-APR-12,16-APR-12,Aswathy,,en,70.26.19.52,denise.lafrance@sympatico.ca,15297158,000000124603455,4,4,,5
349937,17-APR-12,16-APR-12,Vijayashanti,,en,70.26.19.52,denise.lafrance@sympatico.ca,15297160,000000124604268,4,4,,5
349938,17-APR-12,15-APR-12,Hayett,,fr,50.100.106.183,lsavard116@sympatico.ca,15290634,000000124577230,4,2,"rien car finallement c etait votre centrale.plus capable de rentrer sur internet dutout ,J ai du rappeler lundi
et le tout s est tres bien termine apres quelques heures.",5
349939,17-APR-12,16-APR-12,Tim,,en,174.88.8.226,gregnevin@bell.net,15299052,000000124593160,3,1,"as a bell share holder I am appauled at your high handed attitude you have towards increasing rates and services as you see fit. the new 2.00 srvice charge for paper is ridiculous. i certainly believe in being enviromently friendly (which i am)but as far as i am concerned i have a right as well and that is to receive my paper statements  with out additinoal charge . we are away for 4 months out of the year and our daughter needs that paper to pay our bills.as far as i can see you have broken MY contract .therfore you are the one who should pay the penalty.i have been a long time customer of bell and to be told that i could wait for the bill to come in with charge on it then place another call to bell to dispute.my time is just as precious as yours and wasting time talking to a customer rep to be told that it was an automatic fee and there was nothing you could do about it. well believe me ther is..  
o",1
349940,17-APR-12,13-APR-12,Daniel,,en,64.229.155.203,georgek@bell.net,15274212,000000124561097,3,1,keep your promise of calling within 24-48 hours to resolve my situation,2
349941,17-APR-12,16-APR-12,Moises,,en,76.71.58.18,john.ceric@sympatico.ca,15300758,000000124604909,5,4,,4
349942,17-APR-12,16-APR-12,Kyle,,en,70.49.10.206,shirl.jpp@bell.net,15306714,000000124611871,2,2,"listen to the complaint,not dought what she is being told",3
349943,17-APR-12,16-APR-12,Hadhemi,,fr,67.68.135.204,richard_876@sympatico.ca,15305570,000000124601339,4,5,,5
349944,17-APR-12,16-APR-12,Rolando,,en,74.14.40.155,mario-sue@bell.net,15302746,000000124591273,5,5,I spoke to accounts regarding why I could not order PPV need phone line added to box. Should of done that with original install....,3
349945,17-APR-12,16-APR-12,David,,en,184.147.225.234,zpaniewicz@sympatico.ca,15308640,000000124593945,5,5,,5
349946,17-APR-12,13-APR-12,Srinivasan,,en,65.94.88.205,debbietredwell@sympatico.ca,15263186,000000124538759,5,4,"Help customers get their modems back up and running quicker, when there are power outages in their neighbourhoods.

Thank you.",5
349947,17-APR-12,16-APR-12,Andrew,,fr,184.144.172.229,adim6@sympatico.ca,15294102,000000124597379,4,4,,5
349948,17-APR-12,16-APR-12,G Benj,,en,50.101.221.97,tanya1329@sympatico.ca,15307448,000000124610163,4,2,"The cs rep was very helpful, but I was very frustrated to find out I pay for a performance package and our line can't  give us that speed",3
349949,17-APR-12,16-APR-12,Melissa,,en,174.93.34.46,marcia.brown@bell.net,15302632,000000124612351,5,5,Everything was great and I was most impressed that she called me back after we got disconnected...excellent service,5
349950,17-APR-12,16-APR-12,Noureddine,,fr,184.144.154.115,ddesros1@sympatico.ca,15297070,000000124601417,5,5,,5
349951,17-APR-12,16-APR-12,Anne,,en,69.156.218.62,margiem@bell.net,15302660,000000124590449,4,4,"The automated message regarding installation of Fibe TV was superfluous as the work had already been done on March 28, 2012.",5
349952,17-APR-12,15-APR-12,Mario,,en,70.24.20.80,ritz1@sympatico.ca,15292096,000000124586340,3,4,Have someone that speaks clearly in english,3
349953,17-APR-12,16-APR-12,Philip,,en,174.88.216.30,alst2010@sympatico.ca,15294350,000000124611372,5,5,I know that you outsource the tech support for Sympatico. A long existing and continuing problem is that most of these people can barely speak english and those that do have such a heavy accent that makes it almost impossible to understand them. ,4
349954,17-APR-12,15-APR-12,Mohd,,en,70.54.17.174,dlee13@sympatico.ca,15288312,000000124581170,4,4,,4
349955,17-APR-12,16-APR-12,Miguel,,en,76.70.49.87,rfayek@sympatico.ca,15305510,000000124613299,5,5,,5
349956,17-APR-12,15-APR-12,Sonia,,fr,174.91.207.198,dany.dufour2@sympatico.ca,15288080,000000124580934,4,4,,4
349957,17-APR-12,14-APR-12,Francois,,fr,174.92.175.30,margaret.couturier@sympatico.ca,15283210,000000124563477,5,5,,5
349958,17-APR-12,13-APR-12,Nidhal,,fr,70.53.176.71,hugueca@sympatico.ca,15265122,000000124542811,5,5,,4
349959,17-APR-12,15-APR-12,Imed,,fr,76.69.235.72,epicure5@sympatico.ca,15288566,000000124586337,4,1,toujours le meme probleme qui se repete plusieur fois Des fois ca marche des fois ca ne marche pasd,1
349960,17-APR-12,16-APR-12,Jay,,en,74.14.15.248,garyacooper@bell.net,15298584,000000124597897,5,5,"Nothing, your technician solved my problem and I am satisfied.",4
349961,17-APR-12,16-APR-12,Deepika,,en,65.92.53.61,rmay11@bell.net,15305678,000000124594922,5,5,Brought me wine,5
349962,17-APR-12,16-APR-12,Liza,,en,76.64.207.207,alanjhodgson@sympatico.ca,15294250,000000124605158,4,5,Maybe explain if possible how my problem happened and why the action taken was able to resolve the problem.,4
349963,17-APR-12,16-APR-12,Pradheep Kumaar,,en,70.26.40.217,rhicks@bell.net,15305522,000000124597935,5,5,,4
349964,17-APR-12,16-APR-12,Patricia,,en,70.50.130.105,gibson96@sympatico.ca,15298834,000000124595026,5,4,,5
349965,17-APR-12,15-APR-12,Edward,,en,50.101.51.87,e.henshaw@sympatico.ca,15288442,000000124586446,5,5,Less wait time,5
349966,17-APR-12,16-APR-12,Roshni,,en,184.145.62.18,hdklein@sympatico.ca,15299331,000000124610095,4,4,,4
350449,15-APR-12,13-APR-12,Kylie,,en,76.64.107.107,randm.moore@sympatico.ca,15276724,000000124552180,5,5,"The entry was a $49.95 charge for a one-time modem rental, that was waived. It was charged to me anyway. There should have been more care taken from the outset.",5
350450,15-APR-12,13-APR-12,Milo,,en,70.29.4.27,snkohli@sympatico.ca,15270870,000000124545761,3,3,English language spoken was not understadable,4
350451,15-APR-12,14-APR-12,Edgar,,en,70.52.140.54,denise.coleman@sympatico.ca,15280180,000000124575255,4,5,,4
350452,15-APR-12,14-APR-12,Alexander,,en,70.49.50.143,maurice.white@sympatico.ca,15283390,000000124565589,5,5,,4
350453,15-APR-12,14-APR-12,Preety,,en,76.69.124.109,sheila.little@sympatico.ca,15285340,000000124564923,4,3,Preeti transferred me to a technician who was unable to resolve my issue but who did explain why.  Perhpas the technical person could have checked for another tech. who could have assisted me.  In a follow up call the next day the technician was able to resolve my issue completely as he was familiar with the program involved. ,4
350454,15-APR-12,13-APR-12,Nafti,,fr,174.89.167.186,colette.stamour@bell.net,15273318,000000124558937,5,5,"Bonjour,
 
J'aimerais prendre cette espace pour féliciter et remercier le travail exceptionnel de votre conseiller technique M. Maher Nafti.  

M. Nafti a été très professionel dans ses explications pour solutionner mon problème de connection. Il a fait preuve d'empathie et de compréhension.  

Il a prit tous le temps nécessaire pour résoudre mon problème de connection. La situation nécessitait un bon nombre d'étapes que nous avons fait ensemble une après les autres. Ses informations étaient claires et précises. 

M. Nafti a démontré un bon sens de l'humour lorsque je lui ai confirmé que j'avais moi-même fait un reset de mon modem, croyant bien faire! 

En somme, la conversation avec m. Nafti a été une belle exemple de service à la clientèle.   

Merci.

M. Luc Lirette 


 ",3
350455,15-APR-12,14-APR-12,Daniella,,en,70.30.71.94,rlscheurich@sympatico.ca,15284774,000000124574359,5,5,not much,5
350456,15-APR-12,14-APR-12,Ronald,,en,74.15.244.46,m.buie@sympatico.ca,15283050,000000124565019,5,5,"..Eric & Ron where very helpful  and very knowledgeable about the portable internet. Thanks guys
On the down side our portable will be shut down in a couple of years and living in a rural area we will be left with a much higher priced alliterative.  There should be a grandfather act installed when we get shut down so when we go to the turbo hub we should be able to have the same plan at the same price.
If you can do something for the rural areas, and keep the price down, I would definitely recommend you, BUT until then......   ",3
350457,15-APR-12,14-APR-12,Vijayashanti,,en,50.100.90.195,roypmasson@sympatico.ca,15284966,000000124575311,4,4,had the sound turned up a bit more,5
350458,15-APR-12,14-APR-12,Catherine,,en,65.94.100.71,wruhnke@sympatico.ca,15286296,000000124569872,2,1,"Put me through a senior technician (Snet) to help work through the issues.  I was told I had to wait 48 hrs for the Snet to respond.  24 hrs have transpired, yet no call. W. Ruhnke",2
350459,15-APR-12,14-APR-12,Prem,,en,64.231.23.179,lopezhome@sympatico.ca,15282904,000000124561730,3,2,,3
350460,15-APR-12,13-APR-12,Hency,,en,70.31.188.219,dorisconnell@sympatico.ca,15263562,000000124543080,3,2,Have someone that speaks English without an accent. ,2
350461,15-APR-12,12-APR-12,Luis,,en,174.91.155.242,czielinski@sympatico.ca,15262878,000000124533740,4,3,Can't think of anu your representative really tried to resolve the issue,4
350462,15-APR-12,14-APR-12,Estephania,,en,67.71.156.104,almar.collins@sympatico.ca,15278540,000000124567162,5,5,nothing,5
350463,15-APR-12,14-APR-12,Snehalatha,,en,65.92.233.127,karen.mistelbacher@sympatico.ca,15282348,000000124562948,5,5,"Nothing required to improve my CS experience.  I also spoke with Raj XP578 on April 14 and provided a commendation for Snehalatha - service was swift/polite/personal/extremely knowlegeable - she addressed all my problems and resolved them very quickly. Raj XP578 followed up with me April 15 - all was good and I then spoke with Darma XV573 to experess my satisfation with the service provided. Please accept my commedation for Snehalatha, Raj & Darma for excellent Client Service.
,",5
350464,15-APR-12,14-APR-12,Amy,,en,50.100.255.187,zgacnik@bell.net,15286404,000000124565762,3,3,,2
350465,15-APR-12,13-APR-12,Sonia,,fr,69.156.86.164,yeahyeah@sympatico.ca,15272078,000000124549304,5,5,,4
350466,15-APR-12,14-APR-12,Marouen,,fr,70.55.176.164,jacques252@sympatico.ca,15281648,000000124567520,5,5,"
rien",5
350467,15-APR-12,14-APR-12,Jose,,en,184.146.77.240,s.marier@sympatico.ca,15285026,000000124566891,4,4,question was answer satisfatory,5
350468,15-APR-12,14-APR-12,Mehdi,,fr,184.145.254.174,gastongravel@sympatico.ca,15280970,000000124573505,4,3,amiliorer la communication telephonique,4
350469,15-APR-12,13-APR-12,Philip,,en,174.91.44.173,jopylica@sympatico.ca,15274970,000000124553875,4,4,-----,5
350470,15-APR-12,14-APR-12,Naveenkumar,,en,76.64.215.156,rwross@sympatico.ca,15285000,000000124573923,4,4,A little less time on hold but that was not really a concern,5
350471,15-APR-12,14-APR-12,Ibtissam,,en,65.95.222.174,lnj.cappe@sympatico.ca,15282890,000000124562361,5,4,,5
350472,15-APR-12,14-APR-12,Bernard,,en,174.91.114.16,stevekarensinger@sympatico.ca,15285610,000000124568029,2,2,"We received a phone call from Bell suggesting that due to new fibre optic cables we could receive faster internet service and I agreed. An appointment was arranged for Sat April 14, between 8 am and noon. I was told that our modem may have to be replaced.  I waited at home until 12:30 pm yesterday morning but your technician never arrived.  When I called Bell I was told that the technician had come, done the work outside the house and left without letting me know that he had been here.  For all I know he had come early in the morning and I had stayed home waiting for him for nothing.  This was a Saturday morning and I had a million things to do and Bell wasted my time.  I don't even know that anything was done really. (Faster internet service is not readily noticeable to the average person) What kind of service person doesn't tell the customer that they are here and that the work has been done? The service staff on the phone that I talked to at 12:30 pm tried to be helpful and had me reset my modem but if I hadn't called what would have happened?  Without me resetting me modem would I ever have gotten the faster internet?  When I asked them to speak with someone about my complaint they said there was no one I could talk to but they would make a note in the file.  This was not satisfactory.  Talking to service staff located half a world away does not make a customer feel satisfied that their complaint will be dealt with and that the negligent technician will be spoken to.
I work in customer service myself and I don't think my expectations are unreasonable.",1
350473,15-APR-12,14-APR-12,Luis,,en,70.26.131.205,steve.wiseman@sympatico.ca,15285604,000000124563436,2,1,He didn't know how his internet security worked.,1
350977,14-APR-12,13-APR-12,John,,en,70.26.59.44,k.nicholas.haddad@sympatico.ca,15266352,000000124538773,5,5,"Try to fight these bad people, 
During the problem I lost being fast, I lost that, pls can you help TI increase performance.
Tks",5
350978,15-APR-12,14-APR-12,Ahmed,,fr,174.93.149.41,juniorslag@sympatico.ca,15282270,000000124574177,5,5,parfait,5
350979,15-APR-12,13-APR-12,Venkatesh,,en,184.146.153.48,peterswardell@sympatico.ca,15269208,000000124539432,5,5,,5
350980,15-APR-12,14-APR-12,Seifeddine,,fr,70.48.109.228,belarob@sympatico.ca,15279026,000000124564450,3,4,"le préposé était bien gentil mais je trouve dommage de me faire répondre ds un autre pays alors que ma cie de téléphone se nomme Bell CANADA.
Vidéotron et Cogéco n'ont pas encore transféré leur serv à la clientèle ds d'autres pays voilà leur force.Probablement qu'en envoyant vos centres d'appels dans d'AUTRES PAYS c'est du cheap labor alors que ce sont ns les canadiens qui vs font prospérer. vraiment dommage.",4
350981,15-APR-12,13-APR-12,Henry,,en,74.14.108.24,wayne.briggs@sympatico.ca,15277890,000000124560580,1,1,"Better language skills, more knowledge",1
350982,15-APR-12,14-APR-12,Nancy,,en,76.66.164.249,ar1991@bell.net,15278768,000000124565514,5,5,,4
350983,16-APR-12,15-APR-12,Stephan,,en,76.70.50.93,peterbush@sympatico.ca,15291754,000000124578104,2,1,Resolve my issue in the timeline given.,2
350984,16-APR-12,13-APR-12,Marcus,,en,70.53.229.79,vgroup1@sympatico.ca,15271752,000000124544940,5,4,,4
350985,16-APR-12,15-APR-12,Med nejib,,fr,70.55.134.160,ahebert73@sympatico.ca,15286760,000000124578069,4,5,,4
350986,16-APR-12,15-APR-12,Antony,,en,174.95.183.123,dan.joyce@sympatico.ca,15288040,000000124580384,5,5,all's  well,5
350987,16-APR-12,15-APR-12,Catherine,,en,174.89.163.99,suebiasi@sympatico.ca,15292850,000000124583112,5,2,no comment,3
350988,16-APR-12,15-APR-12,Srivenkatesh,,en,76.66.204.185,robertsean@bell.net,15292186,000000124577895,5,4,,4
350989,16-APR-12,15-APR-12,Philip,,en,184.145.84.42,aandehogan@sympatico.ca,15286650,000000124587179,,,"This is not a harangue but after 1.5 hours of service interruption, and if accurate as related by your representative, your server was disrupted, there was no message when customers are calling in to enquire about service interruptions before more of our time is wasted waiting to speak with a representative who then wants to focus on ""other"" things we might try.  If your service is out, it's out.  It does happen routinely in our neighbourhood.  If you can't provide reliable service, you can't.  Twice, possibly three times I had to ask how long your service would be out before I was able to get an answer.  You're frustrating your clients through obfuscation.  Philip is not the source of this client dissatisfaction.",1
350990,16-APR-12,15-APR-12,Luis,,en,70.26.78.149,cdecarli@sympatico.ca,15287694,000000124578977,5,4,,4
350991,16-APR-12,12-APR-12,Edward,,fr,76.69.204.37,mikepat.reinhard@sympatico.ca,15268214,000000124538171,3,3,"Again, English survey would be nice. I was told that My ticket was escalated, and that someone would be calling on April 13, 2012. This did not happen. Was left 'in limbo'. I called on April 15, 2012. The'tech' that replied helped me through the reset process. She's great !!",3
350992,16-APR-12,14-APR-12,Rudys,,en,64.231.47.2,julie5@sympatico.ca,15282258,000000124567418,4,4,,4
350993,16-APR-12,15-APR-12,Marwen,,fr,174.91.205.186,fortin.laval@bell.net,15288774,000000124581293,2,2,"1-Le manque de connaissance de votre employé.
",2
350994,16-APR-12,15-APR-12,Naoufel,,en,70.48.250.160,deslauli@sympatico.ca,15288242,000000124581397,1,1,,1
350995,16-APR-12,15-APR-12,Munuganti Gyaneshwar,,en,70.51.10.201,ninvin@sympatico.ca,15291452,000000124582692,5,5,none,5
350996,16-APR-12,14-APR-12,Med Mehrez,,fr,70.55.163.135,d.leroy@sympatico.ca,15279934,000000124572763,5,5,tout etait parfait tres aimable est tres comprehensif    je suis tres novice avec mon ordi travail parfait merci du soutien reçu,5
350997,16-APR-12,15-APR-12,Louis,,en,65.92.74.21,jarrah@sympatico.ca,15289482,000000124581854,3,1,drown emily.  have departments share information.  allow your staff to make some decisions instead of transferring you all over the place. and shorten wait times. yikes.,2
350998,16-APR-12,13-APR-12,Kayange,,en,206.177.43.77,alida.stevenson@sympatico.ca,15261052,000000124543819,1,1,"Fixed the issue.  A Bell repair person came to our home and did some work, but I am still experiencing very slow download and upload speeds on my computer - the nmost recent test on bell speed test shows the upload speed is 13.67 and download is 5.01 and that is by far the best speed I've had all day.  I'd like someone to come out again and fix the problem.  I am paying for the highest speed (25) and consistently don't get it. ",1
350999,16-APR-12,15-APR-12,Krishnan,,en,69.158.39.177,meyers.research@sympatico.ca,15291094,000000124585856,4,4,Krishnan was informative and patiently guided me to find the right windows so we could solve my problem. I couldn't suggest anything better than this. Thanks.,5
351000,16-APR-12,15-APR-12,Bernard,,en,74.198.9.236,emoylum@sympatico.ca,15288554,000000124583685,1,1,Resolve my blocked email access.,1
351001,16-APR-12,15-APR-12,Basker,,en,174.88.200.85,mijames@sympatico.ca,15291168,000000124580989,5,5,I  have no criticism.,5
351002,16-APR-12,14-APR-12,Manel,,fr,70.26.196.38,pierrevenne@sympatico.ca,15284376,000000124565237,1,1,"cette personne etait grandement impatiente,je semblais la déranger,les gens n'ont pas tous les mêmes connaissances et compétences en informatiques et ça semblait frustrer cette demoiselle,c'est la première fois que j'ai affaire à un technicien réellement DÉSAGRÉABLE,et j'espère que ça sera la dernière.La connexion internet était  bonne,donc le restant n'était pas de son ressort,et je devais me débrouiller par moi même... Vraiment pourri en fait de service... un tech de 2e niveau peut être en suggestion si tu n'est pas capable de regler le probleme???? j'ai réellement eu l'impression d'etre un imbécile,et que je n'aurais pas du téléphoner,car je dérangeais mlle et elle ne pouvais pas répondre a des problemes""plus sérieux""  même si je n'avais plus de barre d'outil ni de barre de navigation lorsque j'ouvrais l'internet.je n'avais plus non plus de ""x"" rouge me permettant de fermer ma session ... un virus peut être selon les dires de mlle... n'est-ce pas pour cela que je paie un antivirus de BELL pour me proteger,,réellement déçu du service rendu cette journée là.... si cela avait été la premiere  fois,je ferais partie des futurs ex client,par chances j'ai déjà eu des expérience beaucoup plus positives chez vous déjà... cette dame ne devrait pas être là...ou aurait de besoin d'un sérieux cours de service à la clientele,suivi d'un encadrement serré sur le service qu'elle donne.  DOMMAGE...    ",1
351003,17-APR-12,15-APR-12,Med Aymen,,fr,70.29.157.87,kartachentz13@bell.net,15290082,000000124583056,4,2,vous le s'avez mieux que moi quoi faire pour pas avoir souvent de perte de vitesse internet,3
351438,17-APR-12,16-APR-12,Seshadri,,en,174.92.235.216,johnddunbar@bell.net,15300806,000000124587726,5,5,,5
351439,17-APR-12,16-APR-12,Andrea,,en,70.24.115.101,latpen@sympatico.ca,15301764,000000124587995,5,5,,5
351440,17-APR-12,16-APR-12,Khan,,en,174.95.107.183,jgzamanis@sympatico.ca,15300486,000000124613057,5,5,,5
351441,17-APR-12,16-APR-12,Divya,,en,69.157.54.37,rclark_8@sympatico.ca,15305358,000000124598379,3,3,,4
351442,17-APR-12,16-APR-12,Nancy,,en,69.157.54.37,rclark_8@sympatico.ca,15305360,000000124590231,5,5,,4
351443,17-APR-12,16-APR-12,Lorie,,en,74.12.43.115,ironjive@sympatico.ca,15299812,000000124589688,4,4,Had difficulty hearing your service agent. ,5
351444,17-APR-12,16-APR-12,Liza,,en,66.203.160.93,kiethwalsh@sympatico.ca,15301446,000000124610470,1,1,Fix my internet connection,2
351445,17-APR-12,16-APR-12,Ritwik,,en,174.93.30.191,brad.quinn@sympatico.ca,15295438,000000124610617,5,5,everything was well handled,5
351446,17-APR-12,16-APR-12,Cathy,,en,184.149.132.234,cyberink@sympatico.ca,15296686,000000124593717,5,5,"Just a small thing, but you should train your customer service reps to ask if it is okay to use a customer's first name. ",4
351447,17-APR-12,16-APR-12,Mathieu,,en,70.52.85.183,claudetm1@sympatico.ca,15296394,000000124588230,5,5,Mathieu was very helpful and i was very satisfied with him. ,5
351448,17-APR-12,16-APR-12,Mike,,en,74.12.49.164,harmony.rd@sympatico.ca,15299262,000000124590996,5,5,Nothing!,5
351449,17-APR-12,16-APR-12,Imen,,fr,24.200.4.21,gerard.deslongchamps@sympatico.ca,15298726,000000124594091,5,5,Rien,5
351450,17-APR-12,16-APR-12,Jose,,en,174.91.220.162,zozoadventure@sympatico.ca,15308638,000000124607111,4,,"To give me direct answer for solution?
",3
351451,17-APR-12,16-APR-12,April,,en,70.55.9.161,joanne.wesenger@sympatico.ca,15300684,000000124609378,5,5,"Nothing - this was a most satisfying visit - ""April"" was very cordial and helpful ",5
351452,17-APR-12,15-APR-12,Ashok,,en,174.94.46.95,douglas.phillips026@sympatico.ca,15288380,000000124577891,4,4,,4
351453,17-APR-12,16-APR-12,Alfredo,,en,206.47.118.226,marvinwinter@sympatico.ca,15302878,000000124611181,4,4,Nothing i can think of,5
351454,17-APR-12,16-APR-12,Atoiya,,en,50.101.227.123,shennyman@sympatico.ca,15306684,000000124597164,5,5,Nothing,5
351455,17-APR-12,16-APR-12,Obe,,en,50.101.227.123,shennyman@sympatico.ca,15306686,000000124598301,5,5,Nothing,5
351456,17-APR-12,16-APR-12,Valerie,,fr,67.70.51.2,gabypellerin@sympatico.ca,15298508,000000124590947,4,4,"Valérie m'a informé que le probléeme de mon ordi était causé par l'anti-virus. Ce qui s,est avéré vrai.",4
351457,17-APR-12,16-APR-12,Oscar Ernesto,,en,64.231.0.111,a.stein@bell.net,15293962,000000124594143,5,5,Nothing,5
351458,17-APR-12,16-APR-12,Silumula Swathi,,en,64.231.0.111,a.stein@bell.net,15293964,000000124594507,3,2,Difficulty in understanding her accent. My hearing aids did not help either.,3
351459,17-APR-12,16-APR-12,Salvador,,en,99.245.168.181,alfplummer@sympatico.ca,15294304,000000124593403,5,4,I needed my Bell account activated so that I could retrieve my contact list and any outstanding emails. That was taken care of and I appreciate it.,3
351460,17-APR-12,15-APR-12,Monica,,en,70.55.63.20,waynemclaughlin@sympatico.ca,15293312,000000124585984,5,5,,5
351461,17-APR-12,16-APR-12,Samson,,en,70.27.53.27,kathygreg@sympatico.ca,15301262,000000124599180,5,5,No improvements necessary !,5
351462,17-APR-12,16-APR-12,Luis,,en,38.111.117.1,barb_kan@sympatico.ca,15294926,000000124591814,4,,Understanding why the process took so long to resolve,3
351463,17-APR-12,16-APR-12,Eric,,en,74.15.240.138,ptdimeck@sympatico.ca,15305072,000000124606049,5,3,"We have a strong WiMax signal, but the speed is rather slow. This is apparently related to the tower rather than the installation at our house. Please check that tower.",3
351464,17-APR-12,16-APR-12,Ashish Prabhu,,en,70.49.132.179,roger.lafleche@sympatico.ca,15305842,000000124590962,5,5,ALL IS GOOD,5
351465,17-APR-12,16-APR-12,Sooraj,,en,184.147.116.165,r.reid@sympatico.ca,15305140,000000124589694,1,1,He could have solved the problem,2
351466,17-APR-12,16-APR-12,Naoufel,,fr,70.51.11.213,madamerodin@sympatico.ca,15302492,000000124610622,5,5,,5
351467,17-APR-12,16-APR-12,Nidhal,,fr,70.29.255.3,annie.huot@sympatico.ca,15294602,000000124602676,5,5,,5
351468,17-APR-12,16-APR-12,Zaccheus,,en,65.93.220.106,reveland@sympatico.ca,15305500,000000124598653,5,5,,4
351469,17-APR-12,16-APR-12,Salvador,,en,174.89.48.157,gwillison@sympatico.ca,15299144,000000124611383,1,1,"The problem still exists, both telephone, Internet are down ",1
351470,17-APR-12,16-APR-12,Amine,,fr,74.14.35.55,louisepicard@sympatico.ca,15302224,000000124588270,5,4,,5
351471,17-APR-12,16-APR-12,Karen,,en,65.95.126.153,brian.bauer@sympatico.ca,15295484,000000124600475,5,5,Your automated call answering system is very confusing. It would be nice to have a real person to direct your call to the right person,4
351472,17-APR-12,16-APR-12,Rym,,fr,70.48.127.218,laviolette1060@bell.net,15301798,000000124601328,5,4,pour le moment tout est parfait.,5
351473,17-APR-12,16-APR-12,Denise,,en,174.95.200.92,bryanmatthews@sympatico.ca,15295612,000000124589030,4,4,,4
351474,17-APR-12,16-APR-12,Rajni,,en,174.95.200.92,bryanmatthews@sympatico.ca,15295614,000000124590059,5,5,,5
351475,15-APR-12,12-APR-12,Mehdi,,fr,174.91.254.193,turcotte.marcel@sympatico.ca,15271640,000000124537217,3,4,Il arrive encore que nous ayons des coupures d'internet et le technicien a dit  qu'il faudrait qu'il change le fil extérieur qui a lui même été changé au mois de juillet 2011. Je crois que vous avez de la difficulté à donner un service internet impeccable et que je devrais peu être voir un compétiteur pour régler le problème.,3
351476,15-APR-12,14-APR-12,Mohamed Amine,,fr,174.92.216.78,beatrice.richard2@sympatico.ca,15279006,000000124567984,5,5,,5
351477,15-APR-12,14-APR-12,Rebeca,,en,50.101.170.197,omchandjai@sympatico.ca,15284054,000000124565135,4,4,,4
351478,15-APR-12,13-APR-12,Anne,,en,70.54.148.199,dekozak@bell.net,15263212,000000124538858,3,3,"I had difficulty understanding what she was saying at times due to her accent.  I felt uncomfortable having to ask her to repeat herself, multiple times.  
The music that plays when we are put on hold is horrible.
",3
351479,15-APR-12,14-APR-12,Uzair,,en,76.69.21.175,rich-skip.hale@sympatico.ca,15284706,000000124568295,4,5,,5
351480,15-APR-12,13-APR-12,Nizar,,fr,174.94.79.227,francois117@sympatico.ca,15264236,000000124547047,5,4,Rien,5
351481,15-APR-12,14-APR-12,Kathy,,en,70.50.201.161,proth@sympatico.ca,15284446,000000124562367,5,5,I can't think of anything.,4
351482,15-APR-12,14-APR-12,Mohamed Ali,,fr,50.100.107.142,thilou237@sympatico.ca,15285858,000000124574606,1,3,"Le préposé était arrogant, suffisant, semblait exaspéré.  Je ne sais pas ce qu'il fait au service à la clientèle.  Je travaille dans le public et jamais je ne traite les gens ainsi.  Si je ne comprenais pas tout de suite, monsieur était exaspéré.  J'ai un nouvel ordinateur portable & quelquefois j'avais besoin de quelques secondes pour réfléchir.  Muter ce monsieur aux affaires administratives.",2
351483,15-APR-12,13-APR-12,Gopinath,,fr,70.49.246.194,jacquesgareau@sympatico.ca,15265428,000000124545209,3,4,le language,2
349967,17-APR-12,16-APR-12,Martina,,en,74.12.2.129,kkennedy005@sympatico.ca,15301514,000000124606544,5,5,,5
349968,17-APR-12,16-APR-12,Souleiman,,en,65.95.141.24,cbuechler@sympatico.ca,15295980,000000124606255,1,1,"make sure that I am protected from
a virus, so, I don't have to pay
a 125 dollars to have the virus removed.
We pay 45 dollars a month, every month for years, do yu know what that adds up to. Going to change providers...
It is highway robbery.",1
349969,17-APR-12,16-APR-12,Divya,,en,184.148.115.93,dwgeddes@sympatico.ca,15297654,000000124593919,3,3,,3
349970,17-APR-12,16-APR-12,Joy,,en,70.27.123.40,jneville@sympatico.ca,15300650,000000124610071,3,3,"Review the upgrade procedures so that the right hand knows what the left hand is doing. I received a demand for my modem bevause ""I had cancelled my internet service"" I had merely upgraded and still needed my modem. I received a call asking if I needed a service technician to install my modem (which was already in service). I'm still receiving notices that I'm close to going over my 2Gb limit in spite of upgrading. Get the picture? I still have no clue when the upgrade will take place, I only know it's sometime in the future.",3
349971,17-APR-12,16-APR-12,Ibtissem,,fr,70.51.173.187,caguerin@bell.net,15295688,000000124600793,5,5,,4
349972,17-APR-12,16-APR-12,Jose,,en,174.91.67.188,foxc@sympatico.ca,15298318,000000124589509,5,4,"My Sympatico account had been blocked by Microsoft but the technician had no access to ""Why?"" so that remedial action could/can be taken to stop it happening again.",5
349973,17-APR-12,16-APR-12,Jason,,en,74.15.240.9,clareper@sympatico.ca,15296350,000000124592572,5,4,,5
349974,17-APR-12,16-APR-12,Yathreb,,fr,184.145.169.85,therese.guilmaine@sympatico.ca,15307612,000000124588749,4,4,Rien,3
349975,17-APR-12,16-APR-12,Nadine,,en,64.231.133.82,davidjacques@bell.net,15296988,000000124593446,5,5,,4
349976,17-APR-12,16-APR-12,Hugo,,en,184.147.41.42,d.demers2006@sympatico.ca,15296712,000000124593283,4,4,"need better sound connection by phone
with Bell  representatives....one was passible, the other impossible to understand!",4
349977,17-APR-12,16-APR-12,Gustavo,,en,70.31.23.6,jjowen@sympatico.ca,15300554,000000124603970,5,5,"I was completely satisfied with the service - there was no waiting time to get through and, in each case, the problem was resolved in a timely manner. This was much appreciated.",5
349978,17-APR-12,13-APR-12,Martin,,en,76.70.64.244,mysticr@sympatico.ca,15268568,000000124539037,4,4,,5
349979,17-APR-12,16-APR-12,Samanta,,en,65.95.128.187,aa.tote@sympatico.ca,15293982,000000124606652,3,1,"When you tell a customer that you are going to do something, then keep your word, instead of having the customer call every month, to complain, because you obviously do not know what you are doing.  Bell has the worst customer service I know.  Listen to the customer and fix the problem the first time.  Most customers have better things to do then spend time on the phone arguring, because bell cant seem to get their bills straight.",1
349980,17-APR-12,16-APR-12,Serina,,en,70.26.45.238,hojo1@sympatico.ca,15299516,000000124608789,4,5,language is a problem sometime more than others,4
349981,17-APR-12,15-APR-12,Sahali,,fr,70.30.189.240,robert.denis3@sympatico.ca,15292156,000000124579677,4,5,,5
349982,17-APR-12,16-APR-12,Ahmednur,,en,70.53.86.94,d.tait@bell.net,15296732,000000124595233,4,4,,4
349983,17-APR-12,16-APR-12,Dhanasekar,,en,70.55.47.6,santi2008@sympatico.ca,15306306,000000124599290,1,2,I do not have phone service since this morning when the Bell repairman came to fix the internet.,1
349984,17-APR-12,16-APR-12,Lisa,,en,184.151.61.115,ch.fl@sympatico.ca,15296056,000000124599262,5,4,"Lisa was very supportive and understanding; she takes time to explain and is very professional.
Thank you Lisa! ",4
349985,17-APR-12,16-APR-12,Med Mehrez,,fr,74.14.213.68,sissi@bell.net,15306790,000000124610638,4,5,"après un premier appel et quelques heures plus tard, je ne peux aller sur internet car une lettre de bell reste coincée. De plus, je ne sais par quelques moyens ai pu récuppéré mon 2e site de courriel.Pour moi, il y avait un bri en quelques sorte. M.Med a résolu le problème en un tour de main. merci  beaucoup.",5
349986,17-APR-12,14-APR-12,Alberto,,en,69.158.69.2,judy.j@sympatico.ca,15282244,000000124565547,5,5,Our problem went on for 3 days and was finally resolved on Apr. 16.  It was very well resolved and we were impressed with Bell's service.,5
349987,17-APR-12,16-APR-12,Hadhemi,,fr,64.229.59.133,michel-bacon@sympatico.ca,15303280,000000124593073,5,5,,5
349988,17-APR-12,16-APR-12,Salvador,,en,64.228.210.105,alan.mclean@sympatico.ca,15294248,000000124607255,5,5,,5
349989,17-APR-12,16-APR-12,Alvaro,,en,65.93.165.183,stan.johnstone@sympatico.ca,15307018,000000124608542,5,4,"Not much in this case.  The representative was courteous and patient even when the problem required a fair investment of time.  Also, I did not have to wait a long time to get assistance.",5
349990,17-APR-12,16-APR-12,Mathew,,en,174.89.125.214,smmckean@sympatico.ca,15306884,000000124599106,4,3,accessing site to register for online billing,3
349991,17-APR-12,16-APR-12,Karen,,en,74.14.14.122,dfalconr@sympatico.ca,15297228,000000124603246,5,5,My recent experience was top notch! Karen did an awesome job. Very professional and a friendly attitude.,5
349992,17-APR-12,15-APR-12,Grace,,en,65.92.113.82,bosr@bell.net,15287466,000000124583939,5,5,,5
349993,17-APR-12,16-APR-12,Zohra,,fr,184.145.184.60,maryama@sympatico.ca,15302896,000000124590726,4,3,Cette dame a été très gentille et à règler le problème d'un autre agent. J'aimerais qu'à l'avenir Bell soit plus responsable des informations qu'il apporte à ces membres. Dire la VÉRITÉ au client et ne pas lui arrivé avec des surplus sur sa facture qu'il n'était pas au courant. Cesser de gonfler nos factures nous ne sommes pas des ignorants!!!,3
349994,17-APR-12,16-APR-12,Matthew,,en,174.88.101.19,bruce.watson@sympatico.ca,15295568,000000124609879,5,5,Matthew did a great job!,5
349995,17-APR-12,16-APR-12,Rosa Maria,,en,184.144.40.216,mcitron@bell.net,15303068,000000124598905,1,1,Allow me to talk to a supervisor when I asked to do that.,1
349996,17-APR-12,16-APR-12,Sowjanya,,en,70.29.128.142,monckmansion@bell.net,15303620,000000124612005,5,5,"nothing Sowjanya was wonderful and understanding.
both ladies were.",5
349997,17-APR-12,16-APR-12,Nader,,fr,67.68.214.248,danielle_gendron8@sympatico.ca,15296852,000000124603189,4,4,,4
349998,17-APR-12,16-APR-12,Kay,,en,141.0.8.140,ronknox@bell.net,15305890,000000124595364,3,3,"With your special offers available to new customers, you should have offered me (a loyal long term customer) a better price.",3
349999,17-APR-12,16-APR-12,Asma,,en,174.93.222.231,pierrephoto@sympatico.ca,15304900,000000124591289,5,5,,4
350000,17-APR-12,16-APR-12,Mildred,,fr,174.89.165.72,gosselin_1@sympatico.ca,15298992,000000124595854,1,1,respecter l'entente qu'on m'avait dit,1
350001,17-APR-12,14-APR-12,Manel,,fr,70.55.209.28,leon.gagnon@sympatico.ca,15282768,000000124564415,3,4,,3
350002,16-APR-12,12-APR-12,Nizar,,fr,70.53.134.160,jimmychantal@bell.net,15265824,000000124535322,3,4,,4
350003,17-APR-12,16-APR-12,Luis,,en,50.101.167.199,gwebert@sympatico.ca,15299138,000000124605001,4,4,,4
350474,15-APR-12,14-APR-12,Shaik Rameez,,en,65.92.129.93,d.dorazio@sympatico.ca,15279928,000000124562112,5,5,"representative was very good and explained very easy and clearly, very pleased.",5
350475,15-APR-12,14-APR-12,Dhanasekar,,en,174.88.52.227,mbrown_6@sympatico.ca,15283420,000000124561884,4,3,still not sure of final plan as repair is temporary only,4
350476,15-APR-12,14-APR-12,Saber,,fr,70.26.237.50,regis.doiron@sympatico.ca,15284646,000000124566290,4,4,,5
350477,15-APR-12,14-APR-12,Marwen,,fr,64.229.129.22,chevaliercabrera@sympatico.ca,15279660,000000124562572,5,4,,3
350478,15-APR-12,14-APR-12,Yosimar,,en,67.68.43.28,bburg@bell.net,15278986,000000124564206,5,4,,5
350479,15-APR-12,14-APR-12,Julie,,en,184.151.114.145,nicole.wallace@sympatico.ca,15283914,000000124570568,4,4,"Nothing she went through the steps throughly
And waited until the problem was confirmed fixed before ending.",4
350480,15-APR-12,14-APR-12,Julio,,en,64.231.186.35,dbdark@sympatico.ca,15280086,000000124572565,4,4,Ok this would be the second time I had to call back to solve my issue I was talking with an agent named Julio he was very helpful knew what he was talking about and when one solution didn't seem to work he offered up other suggestions or things we could try to resolve the issue. He was polite and patient as well an seemed very attentive throughout the call. Thank You Julio ,2
350481,15-APR-12,14-APR-12,Jonathan,,en,67.69.29.154,sachik@bell.net,15285048,000000124573798,4,3,Unable to resolve over phone as the electrical cord to modem needs to be replaced. Would be nice if you could go to a Bell store for replacement and not have to wait for it to be sent by courier. ,5
350482,15-APR-12,14-APR-12,Mohamed Taieb,,fr,76.68.166.114,morindanis@bell.net,15283770,000000124565249,5,5,,4
350483,15-APR-12,14-APR-12,Alonia,,en,67.71.125.15,kris7@sympatico.ca,15282570,000000124565285,5,5,,4
350484,15-APR-12,13-APR-12,Ameer,,en,184.147.128.239,almallory@sympatico.ca,15272518,000000124561307,3,4,I was calling to add 40 GB more usage to my account. I asked if this would be pro-rated for this month she said she didn't know and I would have to call billing to find out. She should know this.,3
350485,15-APR-12,14-APR-12,Nathan,,en,70.24.173.182,jon.wolfenden@sympatico.ca,15282162,000000124564794,5,5,Nothing - the agent was extremely friendly and knowledgable.,3
350486,15-APR-12,14-APR-12,Ashok,,en,65.92.150.125,ffifi@sympatico.ca,15280752,000000124566003,5,5,,5
350487,15-APR-12,13-APR-12,Omar,,en,184.148.188.251,davidstafford@sympatico.ca,15263094,000000124541357,3,4,"Advise customers up front when there is a local outage; saves on 30 minute wait to speak with cust rep",3
350488,15-APR-12,14-APR-12,Preety,,en,70.54.69.210,rcharron_80@sympatico.ca,15284624,000000124564278,5,4,"  I'M 66 yrs and on internet only 3 yrs. so no experience with lingo used, but she was very patient with me,thank you",4
350489,15-APR-12,13-APR-12,Hema,,en,70.52.144.11,michael47@bell.net,15275964,000000124556873,5,5,,5
350490,15-APR-12,12-APR-12,Alicia,,fr,174.91.218.163,florence.lebeau@sympatico.ca,15264140,000000124537367,,1,"Voir les commentaires de l'appel du vendredi 13 avril à 10h46. 
référence 124544730",
350491,15-APR-12,13-APR-12,Henry,,en,70.50.194.130,sebasti@sympatico.ca,15277172,000000124556946,5,5,nothing,5
350492,15-APR-12,14-APR-12,Sylvain,,en,50.100.46.222,jon77ela@sympatico.ca,15282164,000000124565462,5,4,,5
350493,15-APR-12,14-APR-12,Moses,,en,174.95.212.126,gmoffat@sympatico.ca,15281148,000000124574608,5,5,,3
350494,15-APR-12,13-APR-12,Chenrup,,en,174.89.59.71,dominic.gemmiti@sympatico.ca,15273706,000000124559347,5,5,could have tested my phone line first. I was under the impression it was the internet service at fault instead the service man at his arrival found the phone line was down instead,5
350495,16-APR-12,15-APR-12,Chuck,,en,184.148.85.153,earlkent@bell.net,15288460,000000124578347,5,5,,4
350496,16-APR-12,13-APR-12,Mike,,fr,184.145.174.208,gagnelemire@sympatico.ca,15264412,000000124551149,3,4,,3
350497,16-APR-12,15-APR-12,Gregorio,,en,70.26.135.242,chava586e@bell.net,15287750,000000124586992,5,5,"my query was answered with good information and a respectful and
mindful attitude.   I do not have any
criticism.   thankyou",5
350498,16-APR-12,15-APR-12,Gustavo,,en,50.101.51.74,sjpbp@sympatico.ca,15292626,000000124585132,4,3,Gustavo was unable to solve my problem - no internet connection.  Marol took over & worked with me for 1.5 hrs - solved the problem yesterday but I had the same problem this morning and had to spend another 1 hr with a Bell rep.  So far so good.,4
350499,16-APR-12,14-APR-12,Nabil,,fr,67.68.104.158,olivier-dube@sympatico.ca,15284042,000000124572604,4,4,C'est correct.,4
350500,16-APR-12,13-APR-12,Reuben,,en,184.147.121.69,akclements@sympatico.ca,15272444,000000124561096,2,4,"The tech person told us we would receive our new power supply cord within 24 hours. We did not receive for almost 72 hours. Our call was placed Friday evening the tech person should have told us weekends are not included in the time frame. Not impressed
",2
350501,16-APR-12,13-APR-12,Salah,,fr,76.66.194.135,olivier34@sympatico.ca,15276352,000000124551416,4,2,Me demander si j`étais connecté à internet,4
350502,14-APR-12,12-APR-12,Hakim,,fr,174.91.247.208,diane.oeil@sympatico.ca,15263354,000000124536658,5,4,,5
350503,14-APR-12,13-APR-12,Joseph,,en,174.95.24.159,paul.st@sympatico.ca,15276474,000000124555617,1,1,Know how to handle a problem,1
350504,14-APR-12,13-APR-12,Catherine,,en,174.93.168.232,geshields@sympatico.ca,15274240,000000124555285,1,1,"Solve my problem ! After 45 minutes on the phone to technical help,I'm still unable to see my current bill on ""My Bell""                        ""My Bell"" page only shows bills from 2000-2008. ",3
350505,14-APR-12,13-APR-12,Jim,,en,70.26.173.228,ardyreid@sympatico.ca,15261322,000000124542897,5,5,,5
350506,15-APR-12,13-APR-12,Guy,,fr,67.70.146.219,hyperbol@sympatico.ca,15265146,000000124545985,5,5,,5
350507,15-APR-12,13-APR-12,Eka,,en,99.251.7.171,m.crittenden@sympatico.ca,15275618,000000124551465,5,5,,5
350508,15-APR-12,14-APR-12,Franssesca,,en,70.51.238.139,motis613@bell.net,15283776,000000124562442,5,5,Nothing,5
350509,15-APR-12,14-APR-12,Jihene,,fr,184.146.239.89,jc.gingras@sympatico.ca,15281772,000000124561803,5,5,le maximum a ete  fait pour me satisfaire ,5
350510,15-APR-12,14-APR-12,Caroline,,en,74.12.175.70,janecharlton@sympatico.ca,15281704,000000124563818,5,5,"NOthing.  The woman I dealt with was always courteous, competent and very diligent.  As well I did not spend more than a minute on hold waiting for a service representativie, so I have no complaints at all.  ",3
350511,15-APR-12,14-APR-12,Mario,,en,70.53.112.101,douglas.hammond@sympatico.ca,15280380,000000124568968,5,4,I don't think so,5
350512,15-APR-12,14-APR-12,Harathi,,en,69.158.128.219,rjscan@sympatico.ca,15284748,000000124563095,5,5,,5
350513,15-APR-12,13-APR-12,Guy,,en,70.49.44.50,bobparkevision@sympatico.ca,15261882,000000124545092,1,1,well I tell you my e-mail doesn't work that I am locked out and you send me passwords to my e-mail that is locked. How exactly was I suppose to see them??????????????????????????,1
351004,15-APR-12,14-APR-12,Walter,,en,67.70.46.9,markcrewson@sympatico.ca,15283292,000000124566974,3,4,This process took at least six technical people and two weeks to finally resolve.  Saturday it didn't take the first person long to realize it was an equipment issue.  A little more speed would have been good.,3
351005,15-APR-12,12-APR-12,Manoranjith,,en,70.29.81.124,trav1@sympatico.ca,15271578,000000124537530,5,4,nothing,4
351006,15-APR-12,12-APR-12,Bedre,,en,70.29.4.160,offsite1@sympatico.ca,15268828,000000124537885,3,1,"The person I spoke with could not resolve the issue and arranged for a technician to come to my home at a specific time. I was at home at that time and no one came. I called in to ask where the technician was and was told he had been earlier than the arranged time, checked the outside line and found no problem and closed the ticket.
I waited at home for 4 hours unnecessarily which was frustrating and could have easily been avoided by a phone call or note saying the tech had already called.

The same problem occurred again and another technologist came as scheduled and replaced the modem which was defective",3
351007,15-APR-12,14-APR-12,Katherine,,en,65.93.204.196,vschaefer@sympatico.ca,15286164,000000124573877,5,5,Nothing,5
351008,15-APR-12,12-APR-12,Jordan,,en,70.26.162.242,rharrison005@sympatico.ca,15269822,000000124535480,5,5,,4
351009,15-APR-12,21-OCT-10,Dave,,fr,64.229.54.144,reypi743@sympatico.ca,9680037,000000112265574,5,5,tout est ok,5
351010,15-APR-12,14-APR-12,Guy,,en,174.94.54.65,helgee@sympatico.ca,15281364,000000124568484,3,3,,3
351011,15-APR-12,14-APR-12,Sowmya,,en,65.92.65.26,marg62@sympatico.ca,15283208,000000124565568,5,5, nothing,5
351012,15-APR-12,13-APR-12,Anusha,,en,70.49.208.193,kidd.bartens@sympatico.ca,15275184,000000124555367,1,1,I was put on hold for 15 min and agent never listened to my problem,1
351013,15-APR-12,13-APR-12,Miguel,,en,70.49.208.193,kidd.bartens@sympatico.ca,15275186,000000124556953,3,3,The agent could have sent me a we modem like I was promised 3 weeks ago.,2
351014,15-APR-12,13-APR-12,Achref,,fr,70.30.179.185,marelou@sympatico.ca,15275744,000000124557399,5,5,,4
351015,15-APR-12,14-APR-12,Isabelle,,fr,65.95.74.70,angeemile@sympatico.ca,15278688,000000124571690,3,1,Ça fait plusieurs fois qu`on appelle pour les interruptions d`internet. Serait-il possible d`avoir un service plus fiable.Je veux avoir un crédit de 2 mois d`internet pour la non disponibilité du service.,1
351016,15-APR-12,14-APR-12,Domnic Francis,,en,70.53.74.5,mdebrusk@sympatico.ca,15283470,000000124562746,4,5,,4
351017,15-APR-12,13-APR-12,P Senthil,,en,70.26.50.253,f.snowy@sympatico.ca,15273986,000000124560452,1,1,Anything and everything,2
351018,15-APR-12,12-APR-12,Divya,,en,70.55.50.136,alexandradedes@sympatico.ca,15261022,000000124535542,5,5,,5
351019,15-APR-12,13-APR-12,Noureddine,,fr,184.144.218.8,jeanrberube@bell.net,15265674,000000124550385,5,5,je suis completement satisfait du travaille de votre technicien M.Nourredine il a fait preuve de boucoup patience avec moi et il a résoulu mon probleme internet. Merci de ma part a votre technicien.Jean-Roch Bérubé.,5
351020,16-APR-12,13-APR-12,Noureddine,,fr,174.95.227.93,jrbro@sympatico.ca,15275004,000000124560724,3,3,"Référez-vous à ma première réponse, mon opinion demeure la même.  Je ne blâme personne...sauf que je suis au point zéro, rien n'est réglé et chacun fut gentil.
Etifen, Ahmed ou Mohamed sont corrects.  Je veux juste savoir...pourquoi la Tunisie ? ? ? pour régler nos problèmes au QUÉBEC ? ? ? et j'imagine que le reste du Canada connaît les services en Tunisie aussi ? ? ?   Je veux savoir pourquoi,  et recevoir une lettre explicative,  postée  du Canada s.v.p....sommes-nous à ce point limités ? ? ? Je ne comprends pas du tout cette situation ?......",1
351021,16-APR-12,13-APR-12,Imed,,en,174.93.223.191,marachk@bell.net,15275712,000000124561039,5,4,The technician ran through all processes to make sure that all possibilities of getting my connection back on were tried.,5
351022,16-APR-12,15-APR-12,Chad,,en,74.12.40.108,hschumann@sympatico.ca,15289252,000000124579413,5,5,nothing at that time,5
351023,16-APR-12,15-APR-12,Faqria,,en,74.14.106.64,a.zuccolo@bell.net,15286636,000000124586005,1,1,"Bell has been ripping me over ever since I cancelled my phone and changed my internet to a ""dry line"" only!! I don't have high-speed internet, and Bell has been charging me for it ever since!! I will be cancelling my internet service with Bell within the next 7 days!!",1
351024,16-APR-12,15-APR-12,Dan,,en,184.147.129.113,zeaus@sympatico.ca,15293516,000000124585405,5,5,,5
351025,16-APR-12,15-APR-12,Ajay,,en,184.147.234.59,wsmralph@sympatico.ca,15293396,000000124580231,1,1,,2
351026,16-APR-12,15-APR-12,Melvin,,en,184.147.234.59,wsmralph@sympatico.ca,15293398,000000124579874,1,1,,2
351027,16-APR-12,15-APR-12,Tshering,,en,184.147.234.59,wsmralph@sympatico.ca,15293400,000000124577016,1,1,,2
351028,16-APR-12,15-APR-12,Richard,,en,174.88.4.228,peter.oatway@sympatico.ca,15291748,000000124576592,4,4,Quicker response time,4
351029,16-APR-12,13-APR-12,Kyle,,en,72.38.75.154,sean.gazdig@sympatico.ca,15277166,000000124555193,4,4,,4
351030,16-APR-12,15-APR-12,Chuck,,en,76.64.34.222,sondhi@bell.net,15292688,000000124584524,5,5,"Out of 5 calls to set up outgoing mail server,I have to contact the supervisor in charge to fix the problem.keep qualified staff on call.they all have ideas that do not work.keep one voice to listen and provide suitable answer.",3
351031,16-APR-12,15-APR-12,Mithila Maraj,,en,174.92.85.179,neptune1950@bell.net,15291408,000000124579224,5,5,the service was exellent all good thankyou very much,5
351032,16-APR-12,14-APR-12,David,,en,70.27.84.123,l.ahowitt@sympatico.ca,15282618,000000124573769,5,4,The young man who helped me was very patient and could not have dode more.,5
351033,16-APR-12,15-APR-12,Aquiles,,en,70.26.6.221,k.bezanson@sympatico.ca,15290014,000000124584977,5,4,,4
351034,16-APR-12,14-APR-12,Manoj Sandra,,en,70.26.123.41,ledoux.morton@sympatico.ca,15282740,000000124575369,4,4,,4
351035,16-APR-12,15-APR-12,Roy,,en,74.12.249.207,tollyhollow@sympatico.ca,15293096,000000124584859,5,4,,4
351036,16-APR-12,15-APR-12,Armando,,en,159.18.94.65,yatabe@sympatico.ca,15293434,000000124578739,1,1,"Your customer ""care"" representative needs to understand that perhaps he / she might be incorrect in their assessment of my complaint.  I should be receiving a new power cord for my Bell 2wire modem.  If this does correct the problem, we are switching to Rogers (yes, even the hated Rogers) ASAP.  My wife and I both work out of our home.  We cannot afford to be without phone or internet for any length of time.  ",1
351037,16-APR-12,13-APR-12,O'Neil,,en,67.70.203.198,thericherf@sympatico.ca,15277616,000000124554936,5,4,,4
351038,16-APR-12,15-APR-12,Hridesh,,en,69.158.123.20,eadavis@sympatico.ca,15288454,000000124576862,5,5,,5
351039,16-APR-12,15-APR-12,Benjamin,,en,69.159.18.55,dscucullo@sympatico.ca,15288402,000000124586402,4,5,,5
351040,16-APR-12,15-APR-12,Benjamin,,en,64.231.27.126,davidcartwright@sympatico.ca,15288124,000000124583427,5,5,Nothing,5
351041,16-APR-12,14-APR-12,Edward,,en,184.144.38.181,sylal@sympatico.ca,15285686,000000124569346,5,5,,5
351484,15-APR-12,12-APR-12,Tejaswvi,,fr,70.49.246.194,jacquesgareau@sympatico.ca,15265430,000000124536522,3,4,le language,2
351485,15-APR-12,14-APR-12,Matthieu,,en,70.49.188.148,bobbi.biggs@sympatico.ca,15279204,000000124564068,3,2,Matthieu was fine in his capacity however the testing centre person was rude and i couldn't understand him  ,2
351486,15-APR-12,13-APR-12,Matthew,,en,74.12.246.145,mmcalear@bell.net,15276069,000000124553130,5,5,,4
351487,15-APR-12,12-APR-12,Tejaswvi,,en,174.92.253.220,dollydastoor@sympatico.ca,15263504,000000124537533,3,2,"Tejaswvi tried but was not abe to solve my problem.  She have me a complaint # . I called on April 13, 14, 15. Npo opne was able to solve and kept telling me ot will e solved in 24 hours , then 48 hors then 72 hours . Nothihg happened 
Ajay from Hyderabad was the only one who could solve the porblem. I commend him ",4
351488,15-APR-12,13-APR-12,Ahmed,,fr,70.30.150.13,nicolefleury@bell.net,15268684,000000124549468,4,5,"nous sommes des débutants dans ce domaine .il aurait été préferable davoir plus de renseignements sur'l'internet' (manuel) ,outil )",4
351489,15-APR-12,14-APR-12,Charles,,en,64.231.39.10,pixljim@sympatico.ca,15284382,000000124564245,5,5,"There is nothing that could have been done to improve my recent experience.
Well perhaps one thing. Cyberspace coffee and muffin. HaHa!! OOps here comes the guy in the white coat again.",5
351490,15-APR-12,14-APR-12,Shroff,,en,184.148.153.211,jose004@sympatico.ca,15282168,000000124575267,5,5,,5
351491,15-APR-12,14-APR-12,Sonia,,fr,65.92.82.116,rogertremblay05@sympatico.ca,15284882,000000124568970,4,5,Rien,5
351492,15-APR-12,14-APR-12,Aymen,,fr,65.94.189.53,ilariviere@sympatico.ca,15281514,000000124573828,5,5,"Aucune amélioration.  Le seul problème:  J'ai eu un peu de difficulté à comprendre la personne à cause de son accent, quoiqu'il a été très serviable, gentil et patient.",5
351493,15-APR-12,14-APR-12,Lotfi,,fr,70.30.157.165,jocelynhuot10@bell.net,15282072,000000124568713,4,5,,4
351494,15-APR-12,14-APR-12,Mike,,en,184.146.165.122,raydruery@bell.net,15284590,000000124570140,5,4,"NOTHING.
[ WOULD YOU PLEASE SEND ME SOME INFO. ON FIBE.I DO HAVE BELL EXSPRESS VU, DOSE IT INTERFER.",5
351495,15-APR-12,14-APR-12,Miroslav,,en,70.50.149.219,soniathompson@bell.net,15285500,000000124562782,5,4,,
351496,15-APR-12,13-APR-12,Ali,,en,70.55.31.196,rk.graham@sympatico.ca,15269938,000000124542215,4,4,"I was put on wait for 30+ minutes before I got to speak to a technician.
This was my second call!
My first call to Bell I got disgusted and hung-up after about 10 minutes.
You need to do something about this!
Are your techs in Canada?? or is this
sent off-shore.I'm sure this was offshore.
I don't approve of this.
Keep the jobs here.",3
351497,15-APR-12,14-APR-12,Sukumar,,en,184.147.2.137,lg.boychuk@sympatico.ca,15282788,000000124573407,5,5,Your service was excellent.  The technician was friendly and knowledgeable and he solved my computer problem quickly.  I was very pleased.  ,5
351498,15-APR-12,13-APR-12,Kim,,en,184.146.174.195,e-easby@sympatico.ca,15263726,000000124544808,4,4,"By Not charging the item to my bill incorrectly in the first place, as I had to spend my time contacting your rep to get it corrected.  My bill was fifty dollars higher than it should have been.
Not good!.",3
351499,15-APR-12,14-APR-12,Hanen,,fr,64.229.132.104,franc.duc@sympatico.ca,15280828,000000124565501,4,4,Un coût peut-être moins élevé.,4
351500,15-APR-12,14-APR-12,Hema,,en,70.24.162.146,luke.nguyen@sympatico.ca,15283014,000000124565980,5,5,,4
351501,15-APR-12,14-APR-12,Umesh,,en,70.27.14.30,CathyMike@bell.net,15278194,000000124570432,1,1,"He should not have deleated all of my system files,  claiming that he knows what he's doing,(but he doesn't), even after repetedly asking him if he knows what he's doing, he kept claiming that he does. (he dosn't know anything)!

  He should be fired for putting us or any other customer thru what he is claiming that he could help us with If. I need Kindergarden help, I'll ask my 4 year nephew. You're employee did not not help me at at all.  I still have my virus, and I'm still trying to get my computer to work poperly. 
I need you to get a professional to get back to me with a solution to this problem A.S.A.P.   ",1
351502,16-APR-12,14-APR-12,Afroze,,en,184.147.196.198,ric.mocellin@sympatico.ca,15284702,000000124571624,3,3,"Better communication required by Bell since Bell initiated this offer of reduced   fees. No indication of change in modem equipment or procedure was communicated to me at the time.Internet was down wiyhout my knowledge.A new Modem arrived and was delivered to my porch without my knowledge---only happened to find it under a chair by chance. When I went to install the equipment and register, Bell had not solved an equipment/software problem at your end! This was highly unsatisfactory and I wouldn't have accepted the original offer if I had known about the time and frustration I would experience!",2
351503,16-APR-12,14-APR-12,Kanchumarthi,,en,184.148.113.223,CarolPeterman@sympatico.ca,15272240,000000124561631,5,5,"nothing at all, the rep was very helpful, one of the better ones that ive had to deal with, he seemed to know his job very well. ",4
351504,14-APR-12,13-APR-12,Nandhini,,en,70.31.225.153,cam.jay@sympatico.ca,15262182,000000124550493,2,1,have   someone   who could actually  help ,2
351505,14-APR-12,13-APR-12,Abid,,en,184.145.123.13,ed.deem@sympatico.ca,15273824,000000124552155,5,4,,5
351506,14-APR-12,13-APR-12,Manoranjith,,en,65.95.84.75,wilky32@sympatico.ca,15277920,000000124558925,1,1,Bell customer tecs were unable to access my computer or remove the virus which made it unable for me to access the internet.,4
351507,14-APR-12,13-APR-12,Lorie,,en,65.94.112.193,don.l@sympatico.ca,15263520,000000124542234,4,4,"Have a better definition for ""password"". I tried 2 different ones without success. The  Bell rep promised all would be well. I thank her for her help",5
351508,14-APR-12,12-APR-12,Kevin,,en,65.93.35.234,dunmar@sympatico.ca,15263674,000000124535496,2,1,"too many cross references like three references to obtain a secure log-in
continually transferring me to other representatives took over 30minutes to do on line banking I was ready to revert back to mail in !!! finally i resolved the problem myself by trial and error way to complicated for this 73 year old ",2
351509,14-APR-12,13-APR-12,Srinivasan,,en,65.94.101.244,karen.droge@sympatico.ca,15266402,000000124548153,5,5,Nothing,5
351510,14-APR-12,12-APR-12,Sofien,,fr,184.148.248.254,real.portugais@sympatico.ca,15269726,000000124533696,4,4,,4
351511,15-APR-12,13-APR-12,Abdul,,en,74.12.2.34,susanhoward7@bell.net,15277478,000000124560865,5,5,,5
351512,14-APR-12,13-APR-12,Alex,,fr,67.70.146.219,hyperbol@sympatico.ca,15265144,000000124544697,3,2,Mauvaise information,3
351513,15-APR-12,14-APR-12,Zaccheus,,en,74.15.81.143,nhlguy@sympatico.ca,15283884,000000124567166,2,2,"get someone who speaks clear english, had to ask her to repeat herself over and over",1
350004,17-APR-12,16-APR-12,Nabil,,fr,67.68.125.34,fduchesneau_2@sympatico.ca,15298162,000000124612421,4,4,,4
350005,17-APR-12,15-APR-12,Richard,,en,74.15.240.26,allenracing@sympatico.ca,15286868,000000124577789,5,4,,2
350006,17-APR-12,16-APR-12,Caroline,,en,65.94.233.179,rudolf.parnigoni@sympatico.ca,15306034,000000124601814,5,4,,5
350007,17-APR-12,16-APR-12,Kyle,,en,207.164.79.71,lori.reid@sympatico.ca,15302188,000000124607747,5,5,nothing,5
350008,17-APR-12,16-APR-12,Dixitulu,,en,70.31.107.180,edroath@bell.net,15297752,000000124600331,3,4,"The person who assisted me this time and last week were both polite but lacked some rudimentary language skills. It was difficult to make them aware of both my first name and the fact I am female. We also had technical issues with their phone equipment (breaking up, dropping out,).I would like to see Bell pay more attention to both their equipment in the call center and their choice of personnel. Much better langusge skills and cultural understanding. Likely just training issues I expect.

",3
350009,17-APR-12,13-APR-12,Tony,,en,70.31.123.97,n_wright@sympatico.ca,15268592,000000124541111,5,5,nothing,4
350010,17-APR-12,14-APR-12,Domnic Francis,,en,184.147.188.182,terryeg@sympatico.ca,15285802,000000124564413,2,1,Bell is a communications company.  Your representatives need to speak clear fluent English.,5
350011,17-APR-12,16-APR-12,Janice,,en,76.69.112.133,thegardenfoundation@sympatico.ca,15307592,000000124604085,5,5,"I would have cancelled my account with Bell if it was not for the representative.
-Jeff Arsenault",5
350012,17-APR-12,16-APR-12,Gopi,,en,184.148.138.252,andrewmacpherson@sympatico.ca,15294498,000000124603852,4,4,Nothing. He did what I did not know how to do.If this happens again I will know what to do.,5
350013,17-APR-12,16-APR-12,Eduardo,,en,70.27.158.84,swylie76@bell.net,15307302,000000124601572,4,4,,3
350014,17-APR-12,16-APR-12,Shinoj,,en,70.31.183.193,stephens_4@sympatico.ca,15307104,000000124591800,5,4,nothing,5
350015,17-APR-12,16-APR-12,Haythem,,fr,70.26.190.40,cristine.c@sympatico.ca,15296618,000000124601025,3,4,,4
350016,17-APR-12,16-APR-12,Sylvie,,en,70.51.227.208,dmcgowan@bell.net,15297402,000000124609490,2,3,"Have been more informative, and not make it seem like it is my fault.",2
350017,17-APR-12,16-APR-12,Annie,,en,76.70.50.173,lillew@sympatico.ca,15301980,000000124599422,3,4,"I think you could have offered a lower rate on my home phone as your rates are through the house;especially for seniors.",3
350018,17-APR-12,16-APR-12,Gilberto Jose,,en,174.91.128.70,infomaniac@sympatico.ca,15299764,000000124599414,2,3,Stop pretending you cannot support customers who use Microsoft Entourage email software. It's ridiculous that you support Microsoft Outlook users but not Microsoft Entourage users.,2
350019,17-APR-12,16-APR-12,Julie,,en,174.91.29.4,guambo@sympatico.ca,15299082,000000124596994,1,1,"Fix the problem... which is that when I send emails with pictures in it, the pictures don't show.  The problem continues!!!!! I'm paying for nothing and I'm not happy with BELL at all.  I'm actually considering switching internet services.",1
350020,17-APR-12,16-APR-12,Alaaeddine,,fr,174.92.161.43,andreparent_95@sympatico.ca,15294476,000000124611421,5,5,rien de plus,4
350021,17-APR-12,16-APR-12,Krishnan,,en,174.88.55.13,lc.miller@sympatico.ca,15301826,000000124600707,4,4,"Not have created the problem in the first place.   I had wanted the Vibe TV and updated modem for the computer, and not until the installer did some investigation and found out that my residence was too far out of the range to receive the service and thw order cancelled did I have a problem.  My computer was working fine after the installer had been here, as he made sure it was in working order.  Then my internet went down, on Sunday after he had cancelled the new system.  But instead of installing my service back to what it was, they left me without internet services.  Now if I used it just for pleasure,I wouldn't have been so upset, but I need my internet for business.  I was without the internet all day Sunday and for most of Mondasy.  Not until I called to inquire was there any thought of correcting your error.  So I am a lot disappointed with  Bell",
350022,17-APR-12,16-APR-12,Abdel basset,,fr,174.89.164.237,normmarie@sympatico.ca,15304138,000000124591375,4,4,,4
350023,17-APR-12,14-APR-12,Xenia,,en,70.26.13.21,ric.myles@sympatico.ca,15284704,000000124567742,4,5,nil,4
350024,17-APR-12,13-APR-12,Hema,,en,70.51.98.170,rsmith55@bell.net,15277008,000000124557162,5,5,Nothing,5
350025,17-APR-12,16-APR-12,Elyes,,fr,64.229.133.246,arnold.druda@sympatico.ca,15294716,000000124609795,4,5,Aucune autre chose,5
350026,17-APR-12,15-APR-12,Prem,,en,70.49.134.120,tomnmary@sympatico.ca,15293106,000000124576072,5,5,,5
350027,17-APR-12,16-APR-12,Med Mehrez,,en,74.14.72.32,lauzonmrej@bell.net,15301792,000000124612281,5,5,nothing in regards to what I needed,4
350028,17-APR-12,16-APR-12,Houda,,fr,70.48.117.45,garo44@sympatico.ca,15298560,000000124590179,1,1,vous auriez pu m'aviser lors du changement du forfait que j'avais pris au début j'avais 20 g et non 1 g comme maintenant je n'ai pas du tout apprécier. je ne crois pas faire avec vous de nouveau car vous n'avez pas de paroles. ,2
350029,17-APR-12,14-APR-12,Carrie,,en,70.48.182.5,lisa001@sympatico.ca,15282824,000000124563208,4,4,"When I called the first time to increase my gb on my internet service no one informed that it was pro rated. That would have been nice to know.
",3
350030,17-APR-12,15-APR-12,Mohammed Zaid,,en,70.49.134.120,tomnmary@sympatico.ca,15293108,000000124578735,5,5,,5
350031,17-APR-12,16-APR-12,Rahim,,en,70.49.221.130,bricolbill@sympatico.ca,15295520,000000124596669,1,1,"Just say ""I don't know"" and pass me on",1
350032,17-APR-12,16-APR-12,Mukendi,,en,70.49.221.130,bricolbill@sympatico.ca,15295522,000000124597138,1,1,"Just say "" Sorry, I don't know either"" and pass me on",1
350033,17-APR-12,16-APR-12,Iris,,en,70.49.221.130,bricolbill@sympatico.ca,15295526,000000124591865,1,1,Just pass me on to someone who knows what they are doing instead of wasting both our time,1
350034,17-APR-12,16-APR-12,Karen,,en,70.48.208.42,scoopt@sympatico.ca,15306414,000000124605089,5,5,"not a thing,, thank you",5
350035,17-APR-12,14-APR-12,Karthika,,en,74.15.96.167,penny.deraaf@sympatico.ca,15284256,000000124568056,5,5,"keep jobs in canada,very hard to understand people of different origent",5
350036,17-APR-12,16-APR-12,Patrick,,en,174.94.10.125,ilse_jackmitchell@sympatico.ca,15299726,000000124600409,5,5,I would like to find my password for outlook e-mails so that I can either change it to be able to receive emails on my new I-Pad.,5
350037,17-APR-12,14-APR-12,Mamta Tank,,en,99.230.37.151,paul1542@bell.net,15284208,000000124563102,4,3,Could have resolved the problem on my first phone call and not the 4th!,1
350038,17-APR-12,16-APR-12,Eric,,en,67.71.156.27,dodi22@sympatico.ca,15297436,000000124604925,4,3,,2
350514,15-APR-12,14-APR-12,Juan,,en,70.31.20.149,moezwalji@sympatico.ca,15283726,000000124565696,1,1,Get a qualified person _ basic qualification will do,1
350515,15-APR-12,14-APR-12,Daniella,,en,184.146.145.248,frank.karman@sympatico.ca,15280858,000000124566035,5,5,,5
350516,15-APR-12,13-APR-12,Salvador,,en,174.88.200.228,cweber@sympatico.ca,15262854,000000124549455,4,4,"Sometime I have trouble understanding the instructions, due to the accent of the individual. But the Latin-Americans are speaking english better than the Indians. ",4
350517,15-APR-12,14-APR-12,Naveed,,en,70.48.4.27,investigative.training@sympatico.ca,15281526,000000124573454,5,5,Not applicable,5
350518,15-APR-12,14-APR-12,Linda,,en,65.95.135.217,rick.lamming@sympatico.ca,15284722,000000124563912,5,5,Nothing at this time.,5
350519,15-APR-12,13-APR-12,Rudys,,en,76.67.24.120,dennis.m@bell.net,15263270,000000124544967,4,5,,5
350520,15-APR-12,14-APR-12,Preety,,en,65.95.122.17,rose_corbiere@sympatico.ca,15284940,000000124566562,,5,Very satisfied,2
350521,16-APR-12,15-APR-12,Mouna,,fr,70.51.145.98,jacques_alain@sympatico.ca,15289414,000000124586054,5,4,"pas grand chose
la personne a été extraordinaire
elle comprend bien les besoins et elle est d'une politesse exemplaire",4
350522,16-APR-12,13-APR-12,Marc,,fr,174.93.237.39,rimarie@sympatico.ca,15269924,000000124544868,5,4,,5
350523,16-APR-12,14-APR-12,Aida,,fr,70.53.240.113,patricia.novak@sympatico.ca,15284160,000000124565564,4,2,2 problèmes de rapportés. 1 seul a été résolu. J'ai encore le problème de la coupure d'internet à tous les jours.Technicien a téléphoné disant que tout allait bien. Désolé le problème n'a pas été corrigé.,3
350524,16-APR-12,15-APR-12,Helenpearl,,en,70.29.111.71,steve_mcmillan@sympatico.ca,15292800,000000124587221,5,5,,5
350525,16-APR-12,15-APR-12,Mike,,en,70.48.68.245,ClaQues@bell.net,15286518,000000124578886,5,5,Mike did great!  He was pleasant and very helpful.,5
350526,16-APR-12,15-APR-12,Faqria,,en,76.69.112.26,mharvie@bell.net,15291106,000000124586410,5,4,"Tell your agents to NOT suggest to the company to ""next time try and solve issues yourself using the customer self service option"". This only made me feel like I had put the agent out or that I was wasting her time. And by the way, how can I use the web based customer self care if my internet was not working?",3
350527,17-APR-12,15-APR-12,Luis,,en,174.88.7.208,patellenor@bell.net,15291626,000000124576887,3,3,"I am still getting disconnected or I can't get connected - just not as frequently as it was happening a couple of days ago, but up till I had this problem, I rarely got disconnected.  I still feel there might be a problem at the tower.",3
350528,17-APR-12,13-APR-12,Danny,,en,70.54.10.233,purdyc@bell.net,15269478,000000124539188,4,5,,4
350529,17-APR-12,16-APR-12,Sukumar,,en,70.29.72.69,dfalomo@bell.net,15297230,000000124605863,3,3,,4
350530,17-APR-12,16-APR-12,Preety,,en,76.71.58.192,bielec@sympatico.ca,15295192,000000124594535,5,5,"This is a general comment on what concerns me as a Canadian: - 
 
In 1990s, the Grade 8 Human Geography textbook included a chapter on the new model of economy in developed countries. We were told that developed countries were moving away from agriculture and manufacturing, towards services. This is how ""outsourcing offshore"" was justified, then. 
 
Today, I wonder how come Bell has ""offshored"" its technical support services. How many Canadians lost their jobs so that Bell's investors could maximize their profits?",4
350531,17-APR-12,16-APR-12,Klai,,fr,184.144.245.16,lucie.brazeau@sympatico.ca,15302298,000000124600593,5,5,que vos agents soient aussi compétent et gentil que ce monsieur,5
350532,17-APR-12,16-APR-12,Hassiba,,fr,184.144.243.132,danielcarol@sympatico.ca,15296848,000000124597770,4,1,"la vitesse de l,internet est trop lente",1
350533,17-APR-12,16-APR-12,Elizabeth,,en,174.89.66.108,bradwatts@sympatico.ca,15295444,000000124588643,5,5,The person I spoke with previous to my last call wouldn't respect my need to get to the point.  I was on a time line and thus required my second call when I had more time,3
350534,17-APR-12,16-APR-12,Aymen,,fr,70.51.145.90,colindupuis@sympatico.ca,15296486,000000124592931,4,4,Rien,4
350535,17-APR-12,16-APR-12,Akrem,,fr,70.51.145.90,colindupuis@sympatico.ca,15296488,000000124593533,4,4,,4
350536,17-APR-12,16-APR-12,Aymen,,fr,70.51.145.90,colindupuis@sympatico.ca,15296490,000000124592844,4,4,,4
350537,17-APR-12,16-APR-12,Juan,,en,67.70.105.43,rnhart@bell.net,15305702,000000124594501,,,This was a conference call and I had very little involvement in everything.,5
350538,17-APR-12,16-APR-12,George,,en,192.131.177.19,asboyd@sympatico.ca,15294746,000000124606457,5,5,,5
350539,17-APR-12,16-APR-12,Salvador,,en,69.157.55.88,robert.burns2@sympatico.ca,15305742,000000124603620,3,2,fixed the problem or have trained personal that could explain what is wrong instead of transferring you to someone else,2
350540,17-APR-12,16-APR-12,Seshadri,,en,65.92.27.175,barrylevine@sympatico.ca,15294976,000000124587777,5,5,nothing,5
350541,17-APR-12,16-APR-12,Shroff,,en,76.69.98.189,fred.inhaber@sympatico.ca,15298410,000000124612973,5,5,none,5
350542,17-APR-12,16-APR-12,Rene Jose,,en,184.145.71.71,daviest@bell.net,15297004,000000124590062,5,5,nothing,5
350543,14-APR-12,13-APR-12,Katherine,,en,174.88.122.182,cellohamilton@sympatico.ca,15262390,000000124544694,3,3,Not ding me for 49.95 one time modem rental.,3
350544,14-APR-12,13-APR-12,Andrew,,en,74.15.243.202,lhendren@sympatico.ca,15266998,000000124539578,2,4,After ordering the new Turbo hub service because you are discontinuing the WiMax - the person I was dealing with cut off my internet service.  This was not good.  I had to wait 24 hrs before I could speak to someone as to why this happened.  Fortunately they were able to correct the error.  This is certainly very poor customer service.,3
350545,14-APR-12,12-APR-12,Nems,,en,67.71.22.132,connieburton@sympatico.ca,15262732,000000124533892,3,1,I was offered a plausible but unlikely reason for the spike in my internet usage. There is definitely a problem and I don't feel we got to the bottom of it.,2
350546,14-APR-12,13-APR-12,Tera,,en,64.231.220.93,hmbilyea@sympatico.ca,15274500,000000124556715,5,5,Train the people below Tera so we don't get upset before we get a person like Tera who knows what she is talking about,4
350547,14-APR-12,13-APR-12,Mouna,,fr,65.92.214.236,foujoyeux@bell.net,15264170,000000124541885,5,5,"rien... tout a été fait dans les règles

de l'art.

Merci beaucoup Mouna !",5
350548,14-APR-12,13-APR-12,Hannan,,en,70.55.31.66,marcia.kitching@sympatico.ca,15267568,000000124541462,5,5,,5
350549,14-APR-12,13-APR-12,Gilberto Jose,,en,65.93.156.189,robertwmh@bell.net,15276904,000000124560664,5,5,,5
350550,14-APR-12,13-APR-12,Abul Karam,,en,70.30.83.244,caroline097@sympatico.ca,15273118,000000124555232,5,4,,4
350551,14-APR-12,13-APR-12,Nadine,,en,184.147.208.225,bbon15@sympatico.ca,15272812,000000124553173,5,5,,4
350552,14-APR-12,13-APR-12,Philip,,en,184.146.83.91,dckeys@sympatico.ca,15273538,000000124555445,4,4,"nothing really, help given was very usefull",5
351042,17-APR-12,16-APR-12,Zee,,en,74.14.63.166,jschrauwen@sympatico.ca,15300978,000000124596351,4,3,"Could have offered a better perk for the screw-up of the previous representative.  This was my second attempt at the same process which I thought was resolved 30 days earlier.  I gave Bell the benefit of the doubt and waited 30 days but it appears they didn't process my last internet interaction. I'm crossing my fingers the same thing doesn't happen again this time around.  The whole process that I have to follow up in the upcoming days still seems a bit antiquainted for this modern tech age.  Being a Bell Internet subscriber for the last 9 years, I thought I would have received better service than I did 30 days ago.  Maybe this recent service will pan out.",3
351043,17-APR-12,16-APR-12,Imed,,en,67.70.82.78,howard.boettcher@sympatico.ca,15299558,000000124606124,4,4,,4
351044,17-APR-12,16-APR-12,Padmanaban,,en,174.88.219.94,sdgiles@sympatico.ca,15306450,000000124605190,5,5,,5
351045,17-APR-12,16-APR-12,Hajer,,fr,65.92.18.19,helenistal@sympatico.ca,15299418,000000124590171,5,4,rien,5
351046,17-APR-12,16-APR-12,Flahi,,en,76.65.144.11,michelinebotescu@bell.net,15303328,000000124612350,5,5,nothing to add,5
351047,17-APR-12,16-APR-12,Catherine,,en,184.148.182.240,wabbet@sympatico.ca,15308172,000000124608414,5,5,,5
351048,17-APR-12,16-APR-12,Tara,,en,70.30.69.27,brian.wachon@sympatico.ca,15295504,000000124590728,3,4,"Her attitude was not as pleasant before she looked up the previous transaction and saw that I was right.  Then she became much more open & accomodating.  However, I was put on hold way too long after she realized that in her words there had been a ""glitch"".  I was upset in the first place to be charged $49 for a modem when I told there would be no charge ... the charge should not have appeared on my bill in the first place.",3
351049,17-APR-12,16-APR-12,Salvador,,en,70.49.105.6,bev-kenvallins@sympatico.ca,15295144,000000124595129,4,4,,5
351050,17-APR-12,16-APR-12,Evan,,en,184.147.190.219,pmpirie@sympatico.ca,15304974,000000124590387,5,5,,4
351051,17-APR-12,16-APR-12,Edwin,,en,174.89.199.33,lindasteer@sympatico.ca,15302014,000000124600160,2,1,"during my 40 years of employment, many times I went above and beyond my responsibilities to help other people. at bell it appears that employees do not . I think my request for help was not that difficult.",3
351052,17-APR-12,16-APR-12,Sergio,,en,70.51.226.116,garry_kiziak@sympatico.ca,15298564,000000124606351,5,4,Nothing,5
351053,17-APR-12,16-APR-12,Brett,,en,65.95.68.112,bill.enns@sympatico.ca,15295222,000000124590694,5,5,will only be completely satisfied when I see results    ie changes made accuratley and billing as agreed,5
351054,17-APR-12,16-APR-12,Rohit,,en,184.147.227.172,carolvanwyck@sympatico.ca,15295880,000000124590708,5,5,"BELL is BROKEN
It would be great if you could have all you Bell representatives as good as Rohit. I really felt I was in good hands and I was. But frankly, I just get a run around that goes on for hours, even days. You have a lot of customer service and tech support problems that led me to change my cable to Rogers. After 40 years, I didn't think I would ever leave Bell, but you didn't leave me a choice. I had snow on my TV and couldn't reach Bell support on the phone for 4 days calling by redial for 6 hrs at a time. Hard to believe, but it happened to me. That is when I realized your problems are really serious. I like my Rogers cable and am considering changing my package over to them. You have some good people but from this side it seems there are so many support people who are not trained. It is the impression you are leaving me with and others as well. ",1
351055,17-APR-12,16-APR-12,Henry,,en,70.31.36.68,brianpars@sympatico.ca,15295514,000000124597294,5,5,Nothing,5
351056,17-APR-12,16-APR-12,Kishore,,en,70.53.221.24,sfincham@sympatico.ca,15306556,000000124599095,5,5,"Really nothing..the help provided was efficient, polite and excellent!",4
351057,17-APR-12,16-APR-12,Philip,,en,74.15.31.10,artfitz@bell.net,15294730,000000124599591,5,5,,5
351058,17-APR-12,16-APR-12,Sowmya,,en,174.88.213.123,don.boire@sympatico.ca,15297454,000000124593571,4,4,nil,4
351059,17-APR-12,16-APR-12,Jorge Alberto,,en,70.27.56.163,mickca@sympatico.ca,15303360,000000124591541,4,4,"Responding more promptly to customer 
calls would definitely add to customer 
satisfaction.
As a customer annoyed at the circumstances requiring the call, it added to the frustration to have to ""stay on the line"" and listen to repeated messages that someone would be with me shortly.  Adding to my frustration was having to listen on the line  to peppy music with a drum beat which was definitely not calming.  Try something more soothing please.
   However, what really would please me would be a review of the e-bill service...an easier more stream lined  way to access details of the calls made each month on residential phones .... I found it required repeated trials of the same process before success. 
    ",3
351060,17-APR-12,16-APR-12,Saifuddin,,en,174.91.3.242,veralambert@sympatico.ca,15308048,000000124594246,5,5,,5
351061,17-APR-12,16-APR-12,Ann,,en,64.231.133.213,prendergast5667@sympatico.ca,15305028,000000124604940,5,5,,3
351062,17-APR-12,15-APR-12,Med Heni,,fr,70.53.170.209,amethier@sympatico.ca,15286896,000000124577207,5,5,,5
351063,17-APR-12,16-APR-12,Khaoula,,fr,65.94.8.76,ppvallee@bell.net,15305014,000000124589835,4,4,Autres questions a venir plus tard ,5
351064,17-APR-12,16-APR-12,William,,fr,76.69.96.64,claire.meilleur@sympatico.ca,15296332,000000124602958,4,4,,4
351065,17-APR-12,16-APR-12,Anis,,fr,70.48.127.218,laviolette1060@bell.net,15301800,000000124599974,5,4,,5
351066,17-APR-12,16-APR-12,Melvin,,en,184.147.112.83,wmuschett@bell.net,15308380,000000124590617,4,5,,5
351067,17-APR-12,16-APR-12,Anthony,,en,70.31.158.244,mcopantsidis@bell.net,15303078,000000124607697,4,4,"train your people to be able to speak to all of your services instead of specializing them in one or two products, this will eliminate the time by the customer to have to speak to numerous agents to deal with their specific issue.",4
351068,17-APR-12,16-APR-12,Cristian,,en,70.24.19.31,j4paterson@sympatico.ca,15299930,000000124588550,3,3,"The messages being downloaded in our Outlook stopped yesterday but now we are not getting messages on our I-phone!!
How frustrating! Please call us at 705-324-2680",2
351069,17-APR-12,16-APR-12,Paola,,en,70.29.127.202,tom.wilkinson2@sympatico.ca,15307768,000000124598474,4,4,,4
351070,17-APR-12,16-APR-12,Iris,,en,70.50.74.95,angiecripps@bell.net,15294546,000000124594743,5,5,,5
351071,17-APR-12,16-APR-12,Harathi,,en,64.229.122.56,caonyyz@bell.net,15295738,000000124589982,5,4,"Do not use a Indian call centre:

1) The connection was not great.

2) Use a call centre where English is the ""mother"" tongue!

Having said the above, Harathi did a good job and the ""level 2"" person did, apparently, fix the problem. He also called and left a voice mail.

How come you did not send a survey to me when I had no phone or internet service for 5 days, a while back?",
351514,15-APR-12,14-APR-12,Srinivasan,,en,184.147.182.125,derek.mitchell053@sympatico.ca,15280186,000000124569149,5,5,"The first technician tried for an hour to fix the problem, the second technician I was transferred to had the problem fixed in 10 minutes.",4
351515,15-APR-12,14-APR-12,Ronald,,en,76.65.83.104,bjcrandall@bell.net,15279152,000000124562043,4,5,Representive was excellant but had a little trouble understanding  his accent,4
351516,15-APR-12,14-APR-12,Hussain,,en,74.15.136.202,omarkamal@sympatico.ca,15284050,000000124569499,5,5,,5
351517,15-APR-12,14-APR-12,Kais,,fr,70.55.161.102,cajyp2@sympatico.ca,15279424,000000124569202,3,2,Ce n'était pas le modem qui était en cause.,4
351518,15-APR-12,14-APR-12,Vijayashanti,,en,65.92.0.247,john.tuer@sympatico.ca,15282132,000000124575104,1,1,,1
351519,15-APR-12,14-APR-12,Eduardo,,en,74.198.9.149,dwhiting@sympatico.ca,15280438,000000124573253,4,3,Don't know really. I'm not a technical person so i may not have asked the right questions on my first call.,4
351520,15-APR-12,14-APR-12,Mohd,,en,70.27.168.114,hughesdc@sympatico.ca,15281456,000000124565276,4,4,THIS WAS THE 3RD. PERSON i DEALT WITH ON  3 SEPARATE OCCAISSIONS TO SOLVE  MY PROBLEM,4
351521,15-APR-12,13-APR-12,Aleem,,en,70.52.165.131,tony.cowling@bell.net,15277680,000000124553141,5,5,,5
351522,17-APR-12,16-APR-12,Rabeb,,fr,174.92.95.47,rldic@bell.net,15305670,000000124601638,5,2,"Personne ne peut nous rlayer à une personne responsable avec laquelle nous pourrions discuter de nos problèmes.
Ces ""conseillers"" effectiuvement ne font qu'entendre nos plaintes et se montrer sympatiques à notre cause.. mais sans vraiment pouvoir la régler. Ils /elles inscrivent des notes au dossier mais personne ne semble en tenir compte. 
Personnellement j'ai expliquer mon cas à MAINTES reprises ( je ne sais au juste le nombre de fois) .. mais l'on reviens toujours à la même situation.. à cause ds'un ordinateur qui n'est lui, pas plus intelligent que la donnée qu'ion lui transmet. ALORS.. À BLAMER L'ORDI.. ON SE CACHE DERRIÈRE des excuses qui frustrent plus qi'il ne règle les choses. 
Enfin.. ce n'esyt pas ici que je règlerai mes problèmes avec Bell car je dialogue encore avec un ordi qui.. fera de son mieux pour retenir les textes écrits sans pouvoir effectivvement apporter quelque solution que ce soit.
Merci de votre intérêt envers vos clients.. mais je sais davance que personne ne communiquera personnellement avec moi pour revoir mon dossier.
Raymond Dicaire
613-421-0268",4
351523,17-APR-12,16-APR-12,Bob,,en,76.64.135.81,erik@bell.net,15297970,000000124608391,5,4,,4
351524,17-APR-12,16-APR-12,Pierre,,fr,174.91.247.70,jacques_lessard@sympatico.ca,15300002,000000124598132,4,2,"il y a un problème de gel depuis que le nono Janel Eddile de Tunésie à joué dans mon ordi
l'ordi gèle au bout de cinq minute environ et je n'avais pas ce problême.
prenez donc le temps d'aller écouter ce qu'il a fait et dit puisque vous enregistrer tout.",2
351525,17-APR-12,13-APR-12,Huu,,en,64.231.131.153,wmrooksby@sympatico.ca,15271986,000000124539536,5,5,"Re: Agent - XZ674 - She was very helpful
and took care of all of our needs. Good
job. Your customer service seems to be
improving on the whole. If this continues I will be happy with Bell.",5
351526,17-APR-12,16-APR-12,Srinivasan,,en,174.95.139.90,derek_judd86@sympatico.ca,15297192,000000124603221,5,5,"everything was terrific. the young man who looked after me was very courteous, and very capable. thank-you.",5
351527,17-APR-12,16-APR-12,Louis,,en,174.91.136.22,patriciadach@bell.net,15304512,000000124610463,5,5,,4
351528,17-APR-12,16-APR-12,Deepika,,en,65.95.212.34,chuggett@sympatico.ca,15296262,000000124610197,3,2,,1
351529,17-APR-12,19-MAR-11,Manel,,en,216.239.90.226,mahernorma@sympatico.ca,11444915,000000115877532,5,5,,5
351530,17-APR-12,16-APR-12,Edwitch,,en,70.52.187.225,bahiaone@sympatico.ca,15294880,000000124605264,5,5,,
351531,17-APR-12,16-APR-12,Henry,,en,207.54.121.188,shelley.mcneil@sympatico.ca,15306678,000000124610777,4,3,"Not kept me on the phone so long to attempt to resolve the issue with a multitude of tests.
The Customer Service person(s) were both very helpful and friendly. ",4
351532,17-APR-12,16-APR-12,Valerie,,en,184.145.67.200,curlynbarb@sympatico.ca,15296666,000000124591347,5,5,,5
351533,17-APR-12,16-APR-12,Gloria,,en,70.51.160.80,poppy235@sympatico.ca,15304998,000000124594949,5,5,,5
351534,17-APR-12,16-APR-12,Daniel,,fr,70.51.172.123,sidysco@sympatico.ca,15306740,000000124599950,1,1,Le Coffre-fort personnel qui fait partie du service internet est pourri!,1
351535,17-APR-12,16-APR-12,Lotfi,,fr,50.100.147.146,mikealariesr@sympatico.ca,15303414,000000124596006,5,5,,4
351536,17-APR-12,16-APR-12,Eric,,en,74.15.243.159,judith.rallis@sympatico.ca,15301030,000000124595005,3,4,"I ordered the Hub.  The technical support person had just been authorized to complete the entire order and so there may be a few things to work out. The key thing not done was to quote the charges for the hub and to advise that those charges were being waived ($274.95 plus $30 activation). I happen to know that this is a special promo to move people from the current product to the hub, having talked to a neighbour, but Eric didn't know that I knew this and should have clarified.  After I hung up, I wondered if Eric, in fact, had waived the charges, but chose not to call back as your wait times were so long due to the Sympatico Rural Service outage. Eric was very professional otherwise.",4
351537,15-APR-12,14-APR-12,Jessica,,en,184.146.241.14,dacds@sympatico.ca,15279952,000000124574837,5,,Not sure if my problem is.resolved yet. It will take between 24 & 48 hrs. I would have liked that it be resolved right away. ,3
351538,15-APR-12,14-APR-12,Moses,,en,70.51.27.22,lorenzo.nsp@sympatico.ca,15282910,000000124567887,5,5,,5
351539,15-APR-12,14-APR-12,Eduardo,,en,64.229.216.134,lawrence.mattiussi@sympatico.ca,15282696,000000124575391,5,5,,5
351540,15-APR-12,14-APR-12,Mamta Tank,,en,76.64.206.146,tfp421@sympatico.ca,15285812,000000124572447,5,5,None at this Time,5
351541,18-APR-12,17-APR-12,Miguel,,en,70.49.117.91,elspeth.hogg@bell.net,15312526,000000124635740,2,1,Your representative could listen to exactly what the customer is saying - instead of doing an instant diagnosis that does not solve the problem,2
351542,18-APR-12,17-APR-12,Julie,,en,174.92.186.152,doust@bell.net,15312184,000000124620208,1,1,"We wanted one sim ple task. To create an e-mail for my wife, Susan j. fletcher (PMG) @ Bell.net.
After 2 hours on t6he phone with someone in India, he admitted he coulod not do the job due to a technical agreement problem with you.
It was most unsatisfactory for something so simple.

So many people we know have had similar nightmarish experiences with Bell. It is really too bad.",
351543,18-APR-12,17-APR-12,Gilberto Jose,,en,174.89.163.92,rhofbauer@sympatico.ca,15319436,000000124636785,5,5,,5
351544,18-APR-12,17-APR-12,Issa,,fr,74.12.220.110,jacques.lalibertee@sympatico.ca,15314312,000000124623467,3,1,,4
351545,18-APR-12,17-APR-12,Gopinath,,en,76.69.151.240,tomfohara@sympatico.ca,15321434,000000124632949,5,4,nothing,5
350039,18-APR-12,17-APR-12,Marc,,en,174.95.65.89,amhayes@sympatico.ca,15309424,000000124615286,4,4,"The fellow who helped me was sick. He kept coughing into the phone. Although he applologized, it was very loud and uncomfortable for me. I imagine he was also spreading germs around the office. He should have stayed home that day and recovered his health.",4
350040,18-APR-12,17-APR-12,Lorie,,en,68.56.234.179,thejackson2@bell.net,15321276,000000124617922,3,3,,3
350041,18-APR-12,17-APR-12,Vladimir,,en,70.24.5.11,patsas@sympatico.ca,15318570,000000124633834,5,5,,5
350042,18-APR-12,17-APR-12,Edwin,,en,76.64.210.195,yvtrivest@sympatico.ca,15322150,000000124622584,5,5,,5
350043,18-APR-12,17-APR-12,Rod,,en,65.92.54.90,lyall@sympatico.ca,15316564,000000124616853,5,5,,5
350044,18-APR-12,17-APR-12,Omar,,en,74.14.44.16,r.a.davis@sympatico.ca,15319080,000000124628704,5,5,Nothing. Omar was friendly and experienced and quite caspable of handong my problem. He had to leave for a while to do things and then phoned back.,5
350045,18-APR-12,17-APR-12,Brittany,,en,69.158.171.254,jralbert@bell.net,15315272,000000124625530,4,5,,4
350046,18-APR-12,17-APR-12,Arush,,en,70.31.60.216,jlen.mall@sympatico.ca,15314894,000000124624279,2,2,have English speaking rep's answering,2
350047,18-APR-12,17-APR-12,Adithya,,en,65.92.32.87,tnorman@sympatico.ca,15321410,000000124616088,5,5,,5
350048,18-APR-12,17-APR-12,Kanchana,,en,65.92.32.87,tnorman@sympatico.ca,15321412,000000124617464,5,5,,5
350049,18-APR-12,17-APR-12,Dixitulu,,en,184.151.61.151,alan.grose@sympatico.ca,15309240,000000124626007,1,1,Not transfer me 3 times and put me on hold for an unreasonable amount of time.,1
350050,18-APR-12,17-APR-12,Harathi,,en,70.53.51.254,pamela.divinsky@sympatico.ca,15318466,000000124622323,2,4,"There needs to be consistent information provided by technical and sales people.  
Business sales folks told me one story while technical people told me another story. 
Extremely frustrating. ",1
350051,18-APR-12,17-APR-12,Oscar,,en,70.52.146.117,xinning@sympatico.ca,15322000,000000124625110,4,4,"my commment is more about the technician on site visit. The representative was able to schedule the same day visit and the technician showed up within 1 hour, what a pleasant surprise! thanks.",5
350052,18-APR-12,17-APR-12,Michael,,en,69.158.166.8,ken.lehman@sympatico.ca,15315614,000000124630543,5,5,Further encourage trouble-shooting assistance to faithful Bell customers to resolve scam problems that arise from time to time. It would be particularly helpful for seniors with limited means.,5
350053,18-APR-12,17-APR-12,Rym,,fr,67.68.149.98,babouguy@sympatico.ca,15309872,000000124628134,3,5,Difficulté avec l'accent de la préposée,4
350054,18-APR-12,17-APR-12,Cathrine,,en,69.159.46.123,lowe_9@sympatico.ca,15316450,000000124635101,3,4,her english was very hard to understand and I had to get her to repeat things multiple times...it got very frustrating,1
350055,18-APR-12,16-APR-12,Danny,,en,65.92.57.162,bcernick@sympatico.ca,15295008,000000124602767,1,1,"Second call about the same issue.  Complaint from first call was not logged, therefore the rep did not have a clue why I was calling.  You need to keep your customer files up to date!  I am not at all happy with Bell and am going to look at other providers.",1
350056,18-APR-12,17-APR-12,Dinesh,,en,64.229.29.17,epollari@sympatico.ca,15312590,000000124630574,5,5,,3
350057,18-APR-12,17-APR-12,Megan,,en,64.231.131.245,leederfamily@sympatico.ca,15316074,000000124618683,5,5,"nothing, she handled it completely",4
350058,18-APR-12,17-APR-12,Ashok,,en,70.49.174.25,kudryka@sympatico.ca,15315846,000000124632634,5,5,nothing,5
350059,18-APR-12,17-APR-12,Eka,,en,64.231.209.179,horslenv@sympatico.ca,15314004,000000124617611,5,5,Clarity in voice of rep serving me accent was quite pronounced  and she spoke quickly and I could not always understand what she said.,5
350060,18-APR-12,17-APR-12,Cathrine,,en,76.71.97.75,sy_goren@sympatico.ca,15321008,000000124621041,5,5,,4
350061,18-APR-12,17-APR-12,Imed,,fr,65.92.83.235,g.gregoire@bell.net,15313106,000000124629418,1,1,se referer aux anciennes plaintes au lieu de toujours recommencer et me faire dire la même chose à chaque fois qui ne règle jamais le problème et en plus vous nous faite payer pour un servie que vous ne pouvez fournir et vous étiez censé donner une compensation pour service non rendu et jamais eu de nouvelles cela doit faire plus de 20 fois que je porte plainte ,1
350062,18-APR-12,17-APR-12,Abhishek,,en,207.107.233.124,aziz.abdul@sympatico.ca,15309826,000000124633135,5,5,,5
350063,18-APR-12,17-APR-12,Susan,,en,70.49.150.100,newmasbill@sympatico.ca,15318092,000000124615023,5,5,,5
350064,18-APR-12,17-APR-12,Juan Carlos,,en,67.70.197.216,2morrows@bell.net,15308684,000000124636997,5,4,,4
350065,18-APR-12,17-APR-12,Rohith,,en,70.31.114.61,bob-jeanmcginley@sympatico.ca,15310268,000000124616125,4,4,"Re this survey, I only placed one call which probably was this call at 9:50. I did not place a second call so I don't know who the survey for 10:04 should be for as I received two surveys to complete.",4
350066,18-APR-12,17-APR-12,Sergio,,en,70.31.96.139,musicman1@sympatico.ca,15317960,000000124638244,5,5,,5
350067,18-APR-12,17-APR-12,Rodolfo,,en,50.101.227.51,lcsba@sympatico.ca,15316044,000000124627571,5,5,Technician was patient and knowledgeable and very helpful,5
350068,18-APR-12,17-APR-12,Ajay,,en,174.93.29.116,dbever@sympatico.ca,15311672,000000124631318,4,4,find solution faster,3
350069,18-APR-12,16-APR-12,Khmaies,,en,64.231.128.83,the-fishers@sympatico.ca,15307564,000000124610203,,,I did not make this call.,
350070,18-APR-12,17-APR-12,Tayssir,,fr,70.53.168.126,reinettel@sympatico.ca,15319350,000000124622780,4,4," Vous avez toujours de bons conseillers mais j'ai toujours un compte qui ne correspond à mes ententes.Je ne savais pas que je payais le modem donc mon nouveau forfait n'a pas beaucoup diminué!A chaque mois, je me dois de vérifier,je suis tanné!",2
350071,18-APR-12,16-APR-12,Justine,,en,67.68.45.87,stonks6@sympatico.ca,15307176,000000124604318,5,5,"Advise me that my ""username"" to get into my bell bill was changed.",5
350072,18-APR-12,17-APR-12,Sravan Kumar,,en,70.53.57.188,valorie.austin@sympatico.ca,15321608,000000124618968,3,1,Fix the problem!!!!!!,1
350073,18-APR-12,17-APR-12,Arun,,en,207.219.69.137,j.tulk@sympatico.ca,15314246,000000124615542,3,2,I had to repeat the same task with my modem over and over with no result except for pissing me off.,2
350074,18-APR-12,17-APR-12,Shinoj,,en,65.93.202.221,tjhughes@bell.net,15321384,000000124622796,3,1,not sure,
350075,18-APR-12,17-APR-12,Bernard Vijay,,en,174.95.180.203,engchee@sympatico.ca,15312574,000000124636038,5,5,A bit more information regarding the server to open email account for M/s outlook in the event that system is reformatted.,5
350076,18-APR-12,17-APR-12,Balaji,,en,76.71.28.77,john.vialva@sympatico.ca,15315074,000000124623656,,,too expensive. Bell is only for corporate and business customers.  ,1
350077,18-APR-12,17-APR-12,Samson,,en,70.54.53.37,shirleycfulton@bell.net,15320450,000000124619056,3,2,"Have Tech. employees speak better English.
Extremely annoying.",4
350078,18-APR-12,16-APR-12,Annie,,en,184.147.177.58,jimcouch9@sympatico.ca,15300514,000000124598720,4,4,,5
350553,14-APR-12,13-APR-12,Luis,,en,70.26.13.239,malcolm35@sympatico.ca,15275694,000000124561143,5,5,The automated troubleshooting was confusing and less help then the actual representative.,4
350554,14-APR-12,13-APR-12,Karthika,,en,184.144.50.71,guy.brown@sympatico.ca,15274382,000000124559441,3,4,Not taken as long as it did to resolve the problem.,4
350555,14-APR-12,13-APR-12,Johanna,,en,76.67.133.19,hjcleland@sympatico.ca,15274490,000000124560512,5,5,"You did fine re this call.
BUT I WISH THAT YOU COULD GET YOUR BILLING DEPT TO GET IT RIGHT SP THAT i DOP NOT HAVE TO KEEP CHECKING MY BILL AND CALLING TO COMPLAIN ABOUT OVER CHARGES. THERE IS A CERTAIN SENSE THAT YOUR POLICY IS TO SEE IF YOUCAN GET AWAY WITH  LARGE AND/OR EXTRA CHARGES. iT IS ANNOYING TO HAVE TO C ONTINUE TO POLICE MY BILLS.
re WUESTION BELOW: RECENT FIX WAS GOOD BUT THE OVERALL BELL EXPERIENCE IS ONE OF DISTRUST",
350556,14-APR-12,12-APR-12,Vijay,,fr,74.15.224.12,jaipa@sympatico.ca,15265444,000000124536188,5,5,rien,5
350557,14-APR-12,13-APR-12,Mohamed Abdelkader,,fr,70.49.113.102,pierg62@sympatico.ca,15269282,000000124548126,4,1,le conseiller à tout fais pour m'aider mais sans succès.,4
350558,14-APR-12,13-APR-12,Colleen,,en,184.147.11.224,dlcowie@sympatico.ca,15263440,000000124551152,4,4,do not put customers on hold as much,3
350559,14-APR-12,13-APR-12,Temsu,,en,76.69.87.84,david.robertson2@sympatico.ca,15273502,000000124556265,5,5,nothing!,5
350560,14-APR-12,13-APR-12,Karla,,en,76.67.126.139,dchura@sympatico.ca,15273536,000000124552965,5,5,Nothing,5
350561,14-APR-12,13-APR-12,Serina,,en,70.51.88.46,c4oneschuk@sympatico.ca,15262146,000000124546064,5,5,,5
350562,15-APR-12,14-APR-12,Cristobal,,en,184.145.102.45,kentpendleton@sympatico.ca,15282444,000000124565671,4,5,"The reason I say maybe for recomening Bell is we were ready to upgrade/change our cell plan and considering switching to your TV plan; however, a year or 2 year contarct were show stoppers.",3
350563,15-APR-12,14-APR-12,Tony,,en,174.94.44.94,ssimpson154@sympatico.ca,15285548,000000124564672,5,5,,5
350564,15-APR-12,14-APR-12,Jessica,,en,174.95.212.223,emudd@sympatico.ca,15280584,000000124569892,5,5,Apologize for not fixing the problem the first time I called - 24 hours earlier,4
350565,15-APR-12,14-APR-12,Nebgha,,fr,64.229.135.65,roger.talbot@sympatico.ca,15284878,000000124565090,4,4,Bien répondue,5
350566,15-APR-12,14-APR-12,Gloria,,en,67.70.111.106,vi.henderson@sympatico.ca,15286108,000000124572796,5,5,,5
350567,15-APR-12,14-APR-12,Jason,,fr,70.30.155.209,aliansimard@sympatico.ca,15278508,000000124570679,1,2,"certaine de mes connection n'était pas faite correctement comme le lecteur dvd et radio  n'on pas de son sur une des tv, et l'internet sur une des deux ordi ne fonctionne pas , il a oublie de connecte un fil, j'aimerais que quelqu'un revienne un soir cette semaine apres 4h ",1
350568,15-APR-12,14-APR-12,Sara,,fr,70.55.178.168,j.l.richard@sympatico.ca,15281592,000000124562064,5,5,,5
350569,15-APR-12,14-APR-12,Mamta Tank,,en,184.151.61.125,anmacneil@sympatico.ca,15278712,000000124570202,5,5, WAITING for a customer care rep to answer the call is EXTREMELY LONG every time !!!  Obviously BELL doesn't have enough c c reps to take all the calls for help so usually I GIVE UP and wait for  some help from wherever I can get it around here.  MAMTA was GREAT- PATIENT and HELPFUL -THANKS,4
350570,15-APR-12,13-APR-12,Estephania,,en,70.48.10.197,maureenm@bell.net,15275856,000000124554065,1,1,"First person I spoke to couldn't find my confirmation # in the system.

Escalated to the supervisor who could find the confirmation # but told me it was in the evening when in fact it was an afternoon appointment on Friday. 

I'm still waiting for a call to tell me the date for the installation of Fibe25.

Right now I fell that it would be easier to switch to Rogers.",1
350571,15-APR-12,14-APR-12,Jihene,,fr,76.67.145.201,camil_j_tremblay@sympatico.ca,15279436,000000124564716,4,5,,5
350572,15-APR-12,14-APR-12,Ibtissam,,en,67.70.130.124,fabian_5@sympatico.ca,15280656,000000124568815,5,5,,5
350573,15-APR-12,13-APR-12,Seifeddine,,fr,70.49.65.168,simon.cote01@sympatico.ca,15270774,000000124543646,2,1,Me donner le même rabais que j'avais sur mon service internet.  Comme ça j'aurais eu moins le goût d'aller voir ce que Vidéotron avait à m'offrir.,3
350574,15-APR-12,14-APR-12,Edgar,,en,76.70.103.241,rm.funston@sympatico.ca,15284776,000000124571432,5,4,,4
350575,15-APR-12,13-APR-12,Mohamed,,fr,70.29.196.133,gasconp@bell.net,15274170,000000124551553,1,1,"Depuis le mois dernier, sous la suggestion de Mr Mohamed (service tech)
j'ai upgradé mon internet afin d'avoir plus de vitesse à un prix plus bas car avec une bande plus large le coût d'utilisation serait moindre.Surprise j'ai reçu un compte de $80.00 frais utilisation.Je n'utilise pas internet plus qu'avant, je vis seul et personne d'autre que moi utilise mon ordi.Je suis totalement deçu de Bell et je pense que je vais dorénavant dépenser mon argent chez votre ami compétiteur.",1
350576,15-APR-12,14-APR-12,Myriam,,fr,67.68.65.201,leclerc-mc@sympatico.ca,15282736,000000124568256,4,4,"Service très courtois de la madame.
Rien à redire",4
350577,15-APR-12,14-APR-12,Nedra,,fr,70.55.167.105,patgonzalez@bell.net,15284152,000000124570088,5,4,"Codifier la bande passante du premier coup, évitant ainsi une facturation erronée et un appel pour obtenir le crédit.",4
350578,14-APR-12,13-APR-12,Sonia,,fr,209.226.130.33,mmar788@sympatico.ca,15268313,000000124545675,1,1,"Il y a autant de réponses que de personnes à qui on parle.J'ai eu beau dire que je n'avais JAMAIS demandé d'annuler le service Internet,les agents redisaient toujrs la ^meme chose.J'ai du me fâcher pour obtenir le rétablissement d'Internet immédiatement plutôt que dans 48h.Si je suis encore coupé,comment faire pour payer mon compte sans pénalités???  Au mois de mars(le 9 mars)un agent m'a dit que c'était mon ordi qui était le prblème. J'ai payé 35$ pour me faire dire que l'ordi(neuf) était correct.Je n'ai pas aimé.                            ",1
350579,15-APR-12,14-APR-12,Heithem,,fr,184.144.231.139,mado.leboeuf@sympatico.ca,15283114,000000124570294,5,4,,5
350580,15-APR-12,14-APR-12,Youssef,,en,70.26.234.190,caillou2222@sympatico.ca,15279422,000000124562239,2,4,The represnsativie was not answering the question immediately but was aksing to verify other elements unrelated to the call.,2
350581,15-APR-12,14-APR-12,Melissa,,en,184.147.125.226,apovolotskiy@sympatico.ca,15278762,000000124572511,1,1,"Don't waste my time. After an hour and two minutes on the phone, the issue was still unresolved. The tech that came in resolved it in 5 mins without the need of him being there. He called in the tech support and the tech guys did it on your end. The tech's presence was never needed in the first place.

Why your guys couldn't have figured it out yesterday during our 1 hour phone conversation -- I do not know.",1
350582,15-APR-12,14-APR-12,Eduardo,,en,65.92.44.165,cgerrior@bell.net,15279592,000000124574208,2,1,"The issue is the line it is very poor, slow download speed now and calls dropped. Before it was a bit better. This needs to be fixed asap.",2
351072,14-APR-12,13-APR-12,Sarah,,en,70.49.4.92,gdeladurantaye@bell.net,15274188,000000124555745,5,5,"I was treated very well.  I wanted to add TV to my internet and phone, but they told me it is not available at my building. I am disappointed with that, but it is by no means the fault of Bell.  I was very pleased with my recent experience.",5
351073,14-APR-12,13-APR-12,Edward,,en,174.95.48.101,isotac@sympatico.ca,15265274,000000124542816,1,1,"Deal with my question--I have an I-pad, I-phone and Dell, all that I would like to link to my Bell Sympatico account. I am having difficulty synching my accounts with my I-phone and cannot get sympatico on my I-pad--I was told you didn't deal with those issues!",1
351074,14-APR-12,13-APR-12,James,,en,76.69.152.185,m003thomas@sympatico.ca,15267378,000000124548901,5,5,,4
351075,14-APR-12,13-APR-12,Martine,,en,69.158.95.36,lcm.tran@sympatico.ca,15266890,000000124543396,2,2,"Should have more knowledgeable support staff when solving problems.
I also have to call 3 times before I got a support staff , it was after another 20 minutes wait time.",2
351076,14-APR-12,13-APR-12,Leslie,,en,65.93.96.116,t.g.smith@bell.net,15271216,000000124544995,5,4,She spoke English,5
351077,14-APR-12,13-APR-12,Christine,,en,184.148.182.66,piker@bell.net,15269324,000000124541853,4,5,Nothing really,4
351078,14-APR-12,13-APR-12,Edgar,,en,70.50.7.76,don.hthrn@sympatico.ca,15273708,000000124556743,4,4,"There isnt anything I can think of that
could have been done better to resolve
these probems.",5
351079,14-APR-12,13-APR-12,William,,en,70.49.26.145,elizabethluce@bell.net,15273872,000000124560535,5,5,,5
351080,14-APR-12,13-APR-12,Chintu,,en,67.71.147.48,ljllaur@sympatico.ca,15275486,000000124559171,5,4,Nothing to add. Satisfied with the sevice,5
351081,14-APR-12,14-APR-12,Fredelyn,,fr,184.145.187.199,wjker@sympatico.ca,15277952,000000124561499,2,1,"La conseillère m'a expliqué qu'elle ne pouvait pas m'aider. Elle a fait son possible, mais ce fut une perte de temps et pour elle et pour moi. Depuis l'installation internet Vibe, jeudi, il m'était impossible d'accéder à l'imprimante dont le voyant orange clignottait pour signifier son débranchement. Bref, j'ai moi-même trouvé la solution en lisant le guide de l'imprimante: après avoir relié l'imprimante à l'ordi par cable USB, j'ai ouvert le CD d'installation, et le set.exe... j'ai pu entrer le nouveau mot de passe, c.a.d, la clé WPA2 de 8 caractères dans programme de l'imprimante. Et le pilote s'est réinstallé. Voilà. Tant qu'à recommander ou non Bell, je préfère ne pas me prononcer en ce moment alors que je ne sais encore pas grand chose au sujet de la fibre optique et VIBE. ",
351082,14-APR-12,13-APR-12,Lisa,,en,184.151.61.34,bernerdandsandy@sympatico.ca,15261688,000000124548065,5,5,,5
351083,14-APR-12,13-APR-12,Joan,,en,76.64.160.202,baker_205@sympatico.ca,15272766,000000124557388,1,1,Do things right away without delay.,2
351084,14-APR-12,12-APR-12,Aloysious,,en,74.14.16.127,andy_samaroo@sympatico.ca,15261202,000000124536118,5,5,,5
351085,14-APR-12,13-APR-12,Chenrup,,en,70.27.51.239,gachase@sympatico.ca,15274148,000000124558674,2,1,"after several tests, delays and call backs (mine being the last one at at about 10:40 pm) the last representative was at least successful at confirming by way of a system alert sounding, that there are problems occurring in the service delivery system.  The back and forth of this procedure was quite upsetting and does not reflect well regarding the efficacy of your support services.  As a very long time consumer I no longer view Bell as a highly capable service provider",2
351086,14-APR-12,13-APR-12,Manoj Sandra,,en,174.88.82.136,jean.layman@sympatico.ca,15274766,000000124552865,5,4,"The Young Chap was very good to 
replace the needed part.
My big worry is my phone Bill with out a Printer. I am blocks and blocks from my Bank and at 91 I can't see to DRIVE.",5
351087,14-APR-12,13-APR-12,Nizar,,fr,67.68.65.131,glavoie07@bell.net,15274288,000000124560472,3,3,"avoir des quebequois qui parlr la meme langue merci
",4
351088,14-APR-12,13-APR-12,Chekib,,fr,67.68.185.240,lcazes@sympatico.ca,15275352,000000124559383,1,,"J'ai téléphoné pour un problème intermittent de connexion wifi avec mon portable et on m'a dit que le problème était le transformateur de mon routeur.
À ce moment là, plus rien ne fonctionnait suite aux manipulations demandées par le conseiller. On m'a dit qu'on allait m'expédier un nouveau transformateur. Finalement, une heure après l'appel, tout fonctionnait bien. Donc, pas de problème de transformateur. Je ne sais toujours pas si le problème de connexion wifi avec mon portable est résolu.",2
351089,16-APR-12,15-APR-12,Stephen,,en,70.51.108.75,cvdoane@sympatico.ca,15287972,000000124576939,5,4,I had problems before the call to Stephen because of a new modem and I was led to believe (by the technican installing the modem)that the problems were at the street. Stephen reset my computer/modem for proper operation. Stephen was courteous and patient with me.,4
351090,16-APR-12,14-APR-12,Reuben,,en,70.54.3.26,hilary.whitmey@sympatico.ca,15281400,000000124570314,5,5,"i spoke go one person, a foreigner, who I couldn't understand very well becaUSE OF THE ACCENT  ",3
351091,16-APR-12,15-APR-12,Carmen,,en,70.51.108.75,cvdoane@sympatico.ca,15287974,000000124578313,4,4,I still had one problem from the 9:28 call and Carman resolved the problem and the internet is operating to my satisfaction. Carmen was also courteous and patient with me.,4
351092,16-APR-12,13-APR-12,Ameer,,en,74.12.21.208,dtales@sympatico.ca,15273784,000000124557884,4,5,,5
351093,16-APR-12,15-APR-12,Ben Bourouba,,fr,132.221.36.36,ljasmin@sympatico.ca,15290558,000000124579131,1,1,,1
351094,16-APR-12,15-APR-12,Ben Bourouba,,fr,70.55.163.152,jcrgiard@sympatico.ca,15289534,000000124578438,5,5,,4
351095,16-APR-12,15-APR-12,Casey,,fr,132.221.36.36,ljasmin@sympatico.ca,15290556,000000124580184,3,3,"J'ai passé 3 heures au téléphone en Tunisie et le problème initial s'est aggravé. Cet expert d'Ottawa a réussi à régler mes problèmes. Mais je suis très déçue de façon générale du soutien technique de Bell. C'est toujours compliqué et tellement long. Au prochain problème, je vais aller chez Vidéotron tel que je lù'ai dit au service à la clientèle hier.",1
351096,16-APR-12,14-APR-12,Andre,,en,69.158.115.193,4samg2@bell.net,15278112,000000124572385,5,4,Nothing,5
351097,16-APR-12,15-APR-12,Med nejib,,fr,67.68.74.168,larrivee@sympatico.ca,15290358,000000124577857,5,1,"je veux savoir comment accéder à mon compte Bell afin de recevoir ma facture électronique
",4
351098,16-APR-12,13-APR-12,Estephania,,en,184.148.101.129,boily178@bell.net,15261890,000000124544401,5,5,,5
351099,16-APR-12,15-APR-12,Guylaine,,en,184.146.84.31,birgit.johnson@sympatico.ca,15287398,000000124583958,5,5,,5
351100,16-APR-12,15-APR-12,Dinesh,,en,184.148.136.89,walkerja@sympatico.ca,15293290,000000124584389,2,1,Have more skilled people as first responders,
351101,16-APR-12,14-APR-12,William,,en,69.157.195.90,dknicklasson@sympatico.ca,15280284,000000124575148,5,5,,4
351102,15-APR-12,13-APR-12,Shaik Rameez,,en,70.30.147.9,donofrioj@bell.net,15273716,000000124552188,4,3,nothing,4
351546,18-APR-12,17-APR-12,Charles,,en,70.27.61.5,vsargeant@sympatico.ca,15321766,000000124623063,5,5,"The Customer Service Rep went above and beyond....I called about my Internet costs, which he reduced, but also, reviewed my phone costs and saved some additional money.


Just an offside suggestion ...As an existing long time loyal Bell multi-product client, I would appreciate if Bell were more pro-active in offering me savings, rather than me calling Bell.  you should be offering the existing customers some of the same deals you are giving new customers!",5
351547,18-APR-12,17-APR-12,Asir raja,,en,76.66.135.22,gvardi@sympatico.ca,15313720,000000124631851,4,4,,4
351548,18-APR-12,17-APR-12,Mohamed,,fr,174.92.181.94,michelmcgee@sympatico.ca,15317538,000000124629199,1,1,"avoir des gens qui comprenne bien notre langue et notre réalité, pas un Tunisien . Mais quant allez vous comprendre ça ????",1
351549,18-APR-12,17-APR-12,Asma,,en,76.65.80.207,hzaikoff@bell.net,15314058,000000124617298,1,1,Solve the problem!,1
351550,18-APR-12,17-APR-12,Gerry,,en,67.69.36.201,kevin.stein034@sympatico.ca,15315658,000000124636832,4,4,wait time on phone for assistance,4
351551,18-APR-12,17-APR-12,Salah,,fr,70.26.189.157,tremblay.chagnon@sympatico.ca,15321502,000000124633239,3,1,"Je déménage dans une nouvelle construction dans un développement résudentiel où beaucoup de maisons ont été contruites dans la dernière année et continu de se batir et on me dit que je ne peux pas avoir internet à cet endroit que ça ne se rends pas alors qu'il y a une maison située à environ 450' de chez moi qui peut l'avoir. J'ai demandé si on pouvait au moins faire une demande pour que le service continu de s'étendre dans le reste de la rue(plusieurs maisons existantes sur ma rue)et on me dit que non. Les formulaires existent juste dans le cas de problèmes techniques. Je lui ai répondu ""Ça veut dire que je devrai aller à la compétition? et votre employé m'a répondu ""C'est ça."" Je pense qu'on pourrait au moins m'offrir de faire une demande afin que le service soit étendu à tout notre développement résidentiel qui est déjà très habité et dans un secteur très urbain. Nous sommes dans un secteur très urbain qui existe depuis très longtemps. Ce ne sont que nos rues qui sont nouvelles. Je comprends que le service n'y est pas extensionné mais on pourrait au moins me dire qu'on allait faire une demande pour rendre le service disponible... Maintenant, en me faisant répondre que oui je devrai aller à la compétition, ça me donne envie d'y aller non seulement pour mon internet mais pour mon téléphone de maison et cellulaire également!",2
351552,18-APR-12,17-APR-12,Diana,,en,70.27.168.139,wwoliver@sympatico.ca,15321986,000000124633374,5,5,"Nothing I can think of at this time, Bell has always been good to me.",5
351553,18-APR-12,17-APR-12,Ruth,,en,174.92.137.49,glen.grass@sympatico.ca,15313488,000000124638388,4,4,"All the rep did was reset my email password.  I asked about the impact of Bell Internet Security Services Package that I had recently installed on my system and the fact that it seemed to cause Bell mail to reset every time I closed it, so that I would have to log in again.  She said it wouldn't have an impact, and while she was on the line, it worked fine.  After she got off the phone, it did it again.  Does Security impact Bell mail - Yes, because I've uninstalled Bell Internet Security and the problem disappears, everything else is the same.",
351554,18-APR-12,17-APR-12,Edwin,,en,70.50.91.84,johngadzo@sympatico.ca,15315092,000000124633914,5,4,nothing this time,4
351555,18-APR-12,17-APR-12,Med Nabil,,fr,67.68.172.60,claudine.marois@sympatico.ca,15311150,000000124633365,4,5,,3
351556,18-APR-12,17-APR-12,Andrea,,en,184.144.76.144,blongo@sympatico.ca,15310242,000000124614246,5,5,"Nothing! Please compliment your employee Andrea, as she was very knowledgeable, pleasant and solved the problem with efficency. Thank you!",5
351557,18-APR-12,17-APR-12,Kurt,,en,70.27.70.9,james.shearman@bell.net,15314386,000000124613975,1,1,Actually know what your talking about,1
351558,18-APR-12,17-APR-12,Daniel,,fr,50.100.198.63,missthu7@bell.net,15317658,000000124621103,5,5,Monsieur Daniel a été d'une extreme politesse et d'aide. Il a résolu le problème. Merci,5
351559,18-APR-12,17-APR-12,David,,en,100.43.121.111,keith.daniels@sympatico.ca,15315590,000000124631136,3,3,"Not issued the letter that prompted my enquiry. The letter, saying that I had cancelled my Bell Internet Service and that I would be charged $75 if I did not return the Modem. BELL cancelled my Internet Service not me and the letter was sent out in error. Also I am not allowed to communicate with Bell in writing (I wanted to confirm that the requirements set out in the letter had been cancelled) apart from ""chat"". This is yet another example demonstrating that Bell Customer Service levels are the worst in Canada.",1
351560,18-APR-12,17-APR-12,Prem,,en,70.51.117.113,everett.honing@sympatico.ca,15312704,000000124613862,5,4,,5
351561,18-APR-12,17-APR-12,Med Heni,,fr,174.92.232.78,manon-millette@bell.net,15316758,000000124618261,5,4,Rien du tout,4
351562,18-APR-12,17-APR-12,Daniel,,fr,50.100.198.63,missthu7@bell.net,15317660,000000124619616,5,5,"Rien,car son travail et sa politesse sont extremement agréable. Il a réglé le problème rapidement. Merci",5
351563,18-APR-12,17-APR-12,Carrie,,en,76.71.56.42,gracenotes@bell.net,15313586,000000124616673,5,5,,4
351564,18-APR-12,17-APR-12,Julie,,fr,70.30.180.28,rou.bru2@bell.net,15319838,000000124615785,5,5,,5
351565,17-APR-12,16-APR-12,Gregory,,en,96.45.196.242,flarding@sympatico.ca,15298252,000000124599218,1,2,I specifically asked if there were any extra fees or if a contract was involved and he told me no.  I called back later to upgrade and found out that there was a contract.  I was not happy.,2
351566,17-APR-12,16-APR-12,Methil,,en,70.49.168.208,franharvey@sympatico.ca,15298386,000000124605830,4,3,"I NEED A BETTER EXPLANATION AS TO WHY I CANNOT ACCESS MY FOLDERS IN INBOX FROM BELL MAIL.
ALSO IF I CHANGE MY EMAIL ADDRESS, THE FOLDERS DO NOT GET TRANSFERRED TO THE NEW EMAIL.   WHY?????",4
351567,17-APR-12,16-APR-12,Lobna,,fr,65.93.53.233,apprentiefrancine@bell.net,15294672,000000124594809,5,5,,5
351568,17-APR-12,16-APR-12,Samuel,,en,64.231.65.42,njathome@bell.net,15304046,000000124590395,3,3,"Dont leave customers waiting on the line so long while enquiring elsewhere.  Give quicker, intelligent responses. Each time they switch you to someone else, the next person asks all the relevent questions, e.g. adress, phone no., when they have all the info right in front of them - very annoying.   Stop playing the annoying music while waiting.",3
351569,17-APR-12,16-APR-12,Ali,,en,76.68.133.187,roy.singh@sympatico.ca,15305962,000000124594122,4,4,,5
351570,17-APR-12,16-APR-12,Alex,,en,174.88.79.159,ggaensicke@bell.net,15298782,000000124608673,5,5,,5
351571,17-APR-12,16-APR-12,Deepika,,en,64.231.187.151,blklatt@sympatico.ca,15295306,000000124597279,5,5,rerplace or repair fibre lines or towers to keep wireless service working,4
351572,17-APR-12,16-APR-12,Zee,,en,70.54.15.206,fiore@bell.net,15298218,000000124610849,4,4,,4
350079,17-APR-12,16-APR-12,Asma,,fr,67.68.104.84,eric_3@sympatico.ca,15297948,000000124605256,2,2,Le technicien de niveau 2 devait me rappeler et il ne l'a pas fait.,3
350080,17-APR-12,16-APR-12,Jason,,en,74.198.9.217,orvin@sympatico.ca,15304302,000000124612842,,1,,1
350081,17-APR-12,16-APR-12,Aloysious,,en,174.93.125.199,bkokotis@bell.net,15295272,000000124612301,5,5,,5
350082,17-APR-12,16-APR-12,Raouf,,fr,70.29.248.25,jacinthe.vigneau@sympatico.ca,15299956,000000124613375,4,4,,4
350083,17-APR-12,16-APR-12,Divya,,en,69.159.1.13,john_den@sympatico.ca,15300788,000000124601810,4,4,,5
350084,17-APR-12,16-APR-12,Samson,,en,65.93.205.88,leerbek@sympatico.ca,15301888,000000124598076,3,1,Employ someone who speaks English and who is locaed in Canada so he can relate to the problem encountered and has a reasonable background for resolving it.,2
350085,17-APR-12,15-APR-12,Monica,,en,65.95.101.39,tonyferlito@sympatico.ca,15293126,000000124586670,1,1,Have the Technician call me back when they said they would in 30 minutes.,1
350086,18-APR-12,13-APR-12,Joseph,,en,70.24.178.31,talaat@sympatico.ca,15271246,000000124548032,3,2,I have been encountering loss of internet access and called for help and I was told I have a bad power supply cable adapter and I was promised to get a replacement and I have not received nothing to solve my problem for the last three weeks and still intermittant los internet access...and I am hoping to get problem soon so please investigate??? ,2
350087,18-APR-12,17-APR-12,Padmanaban,,en,74.15.60.37,colour_me_blue@sympatico.ca,15296502,000000124613386,1,1,Speak louder and clearer / follow up the next day was excellent (5 min - problem solved),3
350088,18-APR-12,17-APR-12,Mohamed Ahmed,,fr,184.144.231.134,michelle-h@sympatico.ca,15317526,000000124621555,5,5,,5
350089,18-APR-12,17-APR-12,Aymen,,fr,69.157.175.237,cam.2000@sympatico.ca,15310582,000000124635420,5,5,,5
350090,18-APR-12,17-APR-12,Salvador,,en,184.147.11.233,doret@bell.net,15312126,000000124616534,5,5,,5
350091,18-APR-12,17-APR-12,Sahra,,fr,70.52.104.179,lucielam@sympatico.ca,15316510,000000124635311,5,5,,5
350092,18-APR-12,16-APR-12,Kat,,en,174.92.57.215,sdefrancesco@sympatico.ca,15306444,000000124609848,5,5,The time that it takes before i am in contact with a live person it takes too long waiting time.,3
350093,18-APR-12,17-APR-12,Samantha,,fr,174.95.227.200,darkwing1@sympatico.ca,15311576,000000124619560,5,4,"Votre representante a ete tres courtois et patiente.  Elle a demontre ce que ont attend au service a la clientelle et a opere a l'interieure de les parametres ITIL (tel que je les comprends).  Par contre il restait un ecart entre ce que j'avit compris comme etant ma tarification sur la programation TV et ce que j'ai recue comme bilan dans un courrier plus tard.  Il me semble que j'avait bien compris lors de notre conversation.  Au debut de mon appel j'avait serieusment considere a envisage un autre fournisseur pour mes trois services, ma conversation avec Samantha ma convencue de reessaye avec Bell.",4
350094,18-APR-12,17-APR-12,Kat,,en,65.92.181.59,pbauco@sympatico.ca,15318650,000000124622528,5,5,,5
350095,18-APR-12,16-APR-12,Carolina,,en,207.219.69.241,pat.stephens@sympatico.ca,15304458,000000124590618,4,3,"Make the change last longer than 12 hours, next day and still I cannot access my email. Message is in and outgoing doesn't recognize the password, the reason I called in first place was due to my account being hacked and needing to change password. Only worked for a day, I currently can't access and wait time when calling in prevents me from seeking further assistance",3
350096,18-APR-12,17-APR-12,Sandra,,en,184.151.61.59,andersonhouse@sympatico.ca,15309460,000000124621376,4,,"I had made numerous calls prior to this one, and not one person had any idea of what was going on.  they all said everything was fine, yet i was getting calls from bell mobility at least 3 times a day showing up on my phone while i was at work. Attempts to call back the number said the number was not in service. I finally get a message telling me my internet will be disconnected on April 13th. Still more calls, nobody has any idea of what is going on. They assure me all is fine. It seems, one hand has no idea of what the other is doing at Bell. I do have very important things going on in my life,and it doesn't include spending lengthy wait times waiting to speak to someone at Bell and making numerous phone calls to correct a problem that should never had existed. 
",
350097,18-APR-12,17-APR-12,Vijay,,en,74.14.146.173,gturner000@bell.net,15313680,000000124620331,5,5,,5
350098,18-APR-12,17-APR-12,Med Aymen,,fr,74.12.180.216,butternut20@bell.net,15310502,000000124637233,5,5,,5
350099,18-APR-12,17-APR-12,Suresh kumar,,en,69.156.1.227,d.strong@sympatico.ca,15311408,000000124635904,5,5,,5
350100,18-APR-12,17-APR-12,Gopi,,en,69.156.1.227,d.strong@sympatico.ca,15311410,000000124626517,5,5,,5
350101,18-APR-12,17-APR-12,Luis,,en,174.92.13.63,gmarshall@bell.net,15313518,000000124633051,4,5, It is just that we olderpeople have trouble understanding  these soft spoken people from all over the world!,4
350102,18-APR-12,17-APR-12,Karen,,en,74.15.1.48,jdinning@sympatico.ca,15314584,000000124621462,5,5,not a thing.  The agent was patient with my inexperience and very knowledgable,5
350103,18-APR-12,17-APR-12,Rajni,,en,70.26.173.89,atzen@sympatico.ca,15309770,000000124618249,5,5,Your Techs did an excellent job,5
350104,18-APR-12,17-APR-12,Mohamed,,fr,69.156.215.197,franchou1251@sympatico.ca,15312966,000000124636909,5,5,rien,5
350105,18-APR-12,17-APR-12,Susan,,en,69.158.76.64,sharrenw2002@bell.net,15320390,000000124624146,1,1,I have two different accts with Bell and plan to termite because I have phoned approx 30 times and my accts are still wrong,1
350106,18-APR-12,17-APR-12,Sriram,,en,64.229.122.13,tfattal@sympatico.ca,15321234,000000124627722,5,5,,5
350107,18-APR-12,17-APR-12,Susan,,en,69.159.47.174,emernel@sympatico.ca,15312542,000000124617141,4,4,Your representative could use more training in the details in the management of the Router.,5
350108,18-APR-12,17-APR-12,Joseph,,en,76.67.22.180,jania@sympatico.ca,15314466,000000124617739,4,4,nothing,4
350109,18-APR-12,17-APR-12,Luis,,en,174.93.125.201,larryrieger@sympatico.ca,15315980,000000124623829,5,4,Offer me donuts and coffee while I waited. LOL,5
350110,18-APR-12,17-APR-12,William,,en,76.68.53.37,blatta@sympatico.ca,15310234,000000124630954,5,5,,5
350111,18-APR-12,17-APR-12,Iris,,en,76.71.94.130,renoto@sympatico.ca,15319396,000000124615357,4,5,,5
350112,18-APR-12,17-APR-12,Mariem,,fr,76.68.148.232,gtaillon@bell.net,15313676,000000124620210,5,4,,5
350113,18-APR-12,17-APR-12,Georges,,fr,184.145.154.137,paulyne17@bell.net,15318632,000000124624572,4,4,"Prendre moins de temps à répondre et ensuite à revenir sur la ligne pour résoudre un problème 
mais il a été patient et à trouve la réponse ...",4
350114,18-APR-12,17-APR-12,Ashley,,en,70.28.82.246,lucolegault@sympatico.ca,15316518,000000124632883,3,1,Resolve my issue,2
350115,18-APR-12,17-APR-12,Ashwini,,en,184.147.191.115,mljoyce@bell.net,15317724,000000124614321,5,5,none,5
350583,15-APR-12,14-APR-12,Diego,,en,65.92.188.165,gifgo@bell.net,15281064,000000124567034,5,5,My experience was very user friendly. Diego was very patience with a non-techie.,5
350584,15-APR-12,12-APR-12,Houssem,,fr,70.30.187.223,giroux100@sympatico.ca,15264624,000000124533838,4,4,,5
350585,15-APR-12,12-APR-12,Mohamed,,fr,70.30.187.223,giroux100@sympatico.ca,15264626,000000124535138,4,3,,5
350586,15-APR-12,14-APR-12,Antonio,,en,70.29.77.12,thefarrens@bell.net,15285834,000000124567456,1,1,I was told that my power supply on my wireless router was bad that is why I did not have internet service. I am to get a new power supply Monday or Tuesday. However my internet service started to work about two later and has been fine ever since. I don't think Bell has any idea why my service keeps dropping in and out. I explained to you tech that I have a home based business and need to use the internet every day. He suggested that I get back-up service from another provider. I suggested to him that I should get service from a reliable provider. I had COGECO internet service for 5 years before switching to Bell in December. Since that time I have had numerous outages and my router replaced once already. Please figure out why I have so much trouble with your service or I will have to go back to COGECO. Even though I will pay more I will have reliable service.,1
350587,15-APR-12,14-APR-12,Caroline,,en,70.27.52.174,lmartin7@sympatico.ca,15282884,000000124564971,5,5,,5
350588,15-APR-12,14-APR-12,Tine,,en,70.27.112.34,ngoc33@sympatico.ca,15283876,000000124563482,5,2,I think they got me on track I am a little thick headed but they did agood job with what they had to work with GOOD  GOOD  THANKS,4
350589,15-APR-12,14-APR-12,Ali,,en,174.93.69.144,windsong7@sympatico.ca,15286264,000000124569300,5,5,,5
350590,15-APR-12,14-APR-12,Armando,,en,64.231.197.112,sgunn9@sympatico.ca,15285284,000000124563341,5,5,"No problem with the service etc - however; being a proud Canadian, concerned about the Canadian economy and people, I would prefer to see the jobs being given to Canadians rather than elsewhere in the world.",3
350591,15-APR-12,13-APR-12,Brenda,,en,65.93.40.179,bigdog001@sympatico.ca,15272884,000000124558357,4,3,Young lady on phone knew what she was talking about. Did not put me on hold several times. I did not expect this from bell - good job for a change.,2
350592,15-APR-12,13-APR-12,Ashwini,,en,76.64.43.211,buky@sympatico.ca,15262090,000000124548123,3,3,"The woman I spoke to on Friday did fix the problem after some time. The next day the same problem occured again.  We were not pleased.  Having access to our computer on Saturday(which is our Sabbath) is very important.  It wasn't until the evening of Sataurday before I could call again and have it fixed.  The man I spoke to said there was errors showing up there and he said he fixed them but couldn't garantee that it wouldn't happen again.  If it does happen again, we will be leaving bell for our internet service and going else where. I am sure that you can see by your records that we have had numerous problems with bell lately.

Ruby",1
350593,15-APR-12,14-APR-12,Rebeca,,en,174.88.27.202,drutgers@sympatico.ca,15280394,000000124568894,4,1,"Rebeca was excellent, the problem is with Bell and the Bell system.  I was told on Thursday by someone from billing that I had everything included in my package and now I have to fight to get it.  It's kind of late now because I have already removed my paid for virus protection, and I will fight with Bell until I get every thing that I had.  You need to get together from one department to the other and get things straightened out before you advise customers.  I will make one more call tomorrow to straighten this out as I still do not have everything that was promised and if that doesn't happen, I will gladly pack up everything belong to Bell and ship it back. Internet, Satelite TV and phone.  I have really had enough of wasting  time and energy trying to get things done with Bell.  I have spent lots of money to protect my computer and have paid experts to come in to help me and not one of them is with Bell and they recommend that I switch also.  I haven't spoken to one person who is still with Bell.  I would have been happy to just install the stuff and move on but that is not happening.  It is 4:20 on Sunday and your product is still not fully installed on my computer.  ",1
350594,15-APR-12,13-APR-12,Rinta,,en,174.89.128.66,petren8@sympatico.ca,15269222,000000124540867,3,2,Ensure your agents are aware of the known outages in a specific area and not mingle with customer already working equipment,1
350595,15-APR-12,12-APR-12,Michael,,en,207.219.69.214,santo35@sympatico.ca,15270474,000000124536627,4,4,,4
350596,15-APR-12,13-APR-12,Jamie,,en,76.64.44.11,knitwear@sympatico.ca,15275214,000000124553239,1,1,got my email working,1
350597,15-APR-12,13-APR-12,Pierre,,en,64.231.195.207,prymak@sympatico.ca,15276642,000000124551883,2,2,you could have solved the problem the first day i called instead of letting it go for three days.,1
350598,15-APR-12,13-APR-12,Jamie,,en,67.71.50.148,tjsmith5@sympatico.ca,15271470,000000124542281,4,4,,4
350599,15-APR-12,13-APR-12,Christine,,en,184.144.57.174,vmfpromotions@sympatico.ca,15271816,000000124540312,5,5,,5
350600,15-APR-12,13-APR-12,Mario,,en,184.147.36.166,maureenmitchell88@sympatico.ca,15275858,000000124558806,5,5,Nothing,5
350601,16-APR-12,15-APR-12,Liza,,en,70.50.31.202,kgmecm@sympatico.ca,15290176,000000124585774,5,5,,5
350602,16-APR-12,15-APR-12,Armando,,en,70.50.31.202,kgmecm@sympatico.ca,15290178,000000124582428,5,5,,5
350603,16-APR-12,15-APR-12,Preety,,en,50.101.148.182,mam.tap@sympatico.ca,15290794,000000124576999,5,5,,5
350604,16-APR-12,15-APR-12,David,,en,65.93.98.177,rj.lewis@sympatico.ca,15292104,000000124580894,5,5,,5
350605,16-APR-12,15-APR-12,Sondes,,fr,76.64.90.45,louise.gomeau@sympatico.ca,15290606,000000124576469,4,4,,4
350606,16-APR-12,15-APR-12,Mithila Maraj,,en,74.12.62.176,vaughans@bell.net,15293214,000000124583219,3,3,English spoken more clearly to help resolve situation,3
350607,16-APR-12,13-APR-12,Eric,,en,76.69.11.186,kr_6@sympatico.ca,15275226,000000124552003,5,5,"Can't think of anything. Having had a questionable call recently I was suspicious that it was Bell that called in the first place, hung up, and called back and it was good news from then on and better, perhaps, had I just taken the first call as a got a less expensive deal!  Don't knnow how you could confirm that Bell was calling to help, without calling back.  ",5
350608,16-APR-12,14-APR-12,Oscar,,en,76.68.108.217,menu@sympatico.ca,15283514,000000124573913,1,1,First off I don't think it is acceptable to be put on hold for more than 40 minutes and still get no answers.  You get transferred and then you get disconnected.  ,1
350609,16-APR-12,14-APR-12,Ali,,en,76.68.108.217,menu@sympatico.ca,15283520,000000124562560,1,1,Stop putting me on hold over and over and each time it took 40-60 minutes and still no answers to when my internet would be up and running.,1
351103,17-APR-12,15-APR-12,Nems,,en,67.70.109.212,collalti@sympatico.ca,15287878,000000124581772,2,2,"Get a billing system that actually works and have your phone reps stop reading off a script to make small talk while they try to ""resolve my issue"". ",1
351104,17-APR-12,16-APR-12,Elizabeth,,en,184.148.249.61,linda.slotzberg@sympatico.ca,15301994,000000124612890,5,5,,5
351105,17-APR-12,16-APR-12,Vikram Aditya,,en,174.91.95.110,jvel@sympatico.ca,15301110,000000124598294,1,1,I think you agents abroad do not have required experience,
351106,17-APR-12,16-APR-12,Souheil Kilani,,fr,65.92.223.133,francinecouture@bell.net,15298361,000000124589307,5,5,"Rien, tout à été parfait.  J'aimerais que tous les employés de Bell aient la même attitude que celui m'a aidé.  Vraiment professionnel et super gentil.  Un vrai humain quoi.",5
351107,17-APR-12,16-APR-12,Thorat,,en,76.67.103.228,zvidomb@sympatico.ca,15308646,000000124613271,5,5,The Bell technicians always go out of their way to help me and they are very informative and patient. I would never use anybody else.,5
351108,17-APR-12,16-APR-12,Jorge Alberto,,en,65.94.219.237,sasymons@sympatico.ca,15306348,000000124590306,5,5,Nothing at all.,5
351109,17-APR-12,16-APR-12,Alex,,fr,74.14.209.136,claude.marin@sympatico.ca,15296368,000000124590716,2,1,le préposé parl cheche sait mot il et pas francais  jait de la difigulté a le conprende .. expréssion ... na pas résolu le problaime .,2
351110,17-APR-12,16-APR-12,Basker,,en,184.145.76.86,smoky@bell.net,15306890,000000124593604,4,5,somewhat hard to understand what was being said but able to converse,5
351111,17-APR-12,16-APR-12,Kishore,,en,70.26.96.67,www.timsyd.com@sympatico.ca,15308424,000000124602825,5,4,0,5
351112,17-APR-12,16-APR-12,Mildred,,en,70.50.194.2,m_fera@sympatico.ca,15302436,000000124591075,5,5,,5
351113,17-APR-12,16-APR-12,Melinda,,en,70.24.244.90,neil.richardson@sympatico.ca,15303906,000000124603411,5,5,,5
351114,17-APR-12,16-APR-12,Mohammed,,en,70.50.61.33,wwstew@sympatico.ca,15308422,000000124589169,4,5,,4
351115,17-APR-12,16-APR-12,Joan,,en,69.157.17.86,msradford@sympatico.ca,15303772,000000124597288,2,1,"Treat longstanding clients better from an offer point of view.  New Essential plus clients get a rebate on the 49.95 modem lease. Me as a longstanding client paying 4.95/month, have to pay the one time lease rate of 49.95 to get rid of the monthly charge.  That's not consistent nor fair.",2
351116,17-APR-12,16-APR-12,Souhail,,fr,65.94.3.212,m.lefebvre@sympatico.ca,15302408,000000124601396,5,5,,5
351117,17-APR-12,16-APR-12,Samiha,,fr,70.55.208.42,shoussem@sympatico.ca,15306730,000000124588045,1,4,Plus de courtoisie.,1
351118,17-APR-12,16-APR-12,Chad,,en,50.101.104.112,jim_ley@sympatico.ca,15300510,000000124609231,2,1,To much of passing the problem on to some one else,2
351119,17-APR-12,16-APR-12,Preety,,en,70.24.18.241,Mann777@bell.net,15293826,000000124587962,5,4,nothing,4
351120,17-APR-12,16-APR-12,Rym,,fr,184.145.175.104,darthpobr@sympatico.ca,15296910,000000124593495,5,4,Ceci est la deuxième fois que j'appelle pour faire corriger quelque chose suite au changement apporter à mon compte internet. C'est pas mal frustrant...,4
351121,17-APR-12,16-APR-12,Alex,,en,70.53.114.147,gordon.witzel@sympatico.ca,15298988,000000124612683,3,3,"I found sound quality on your help line to be mediocre, at times 'fuzzy' and hard to understand; not fault of employee. No problem with any other calls except one to M-C- help line (U.S.?)",4
351122,17-APR-12,16-APR-12,Amy,,en,76.68.107.154,jboneill@sympatico.ca,15300186,000000124610140,5,5,,5
351123,17-APR-12,16-APR-12,Ann,,en,76.67.26.29,ibuz@sympatico.ca,15299692,000000124599430,5,5,,5
351124,17-APR-12,16-APR-12,Jenette,,en,65.95.63.125,helen.mclaughlin@sympatico.ca,15299370,000000124589878,2,3,have someone who speaks English so clients can understand.,3
351125,17-APR-12,16-APR-12,Souhail,,fr,74.14.38.185,me-leduc@sympatico.ca,15303116,000000124602121,5,4,"Vous auriez dû m'offrir les services d'un professionnel et me dire que je recevrais un nouveau modem par la poste la semaine dernière lorsque j'ai appelé pour  la facturation en ligne. La personne qui m'a répondu - son nom était Salim - ne m'a rien dit. Hier, j'ai été satisfaite du service  de Helmi.",3
351126,17-APR-12,16-APR-12,Roshni,,en,174.95.152.220,patelmanishr@bell.net,15304480,000000124612701,4,4,not specific,5
351127,17-APR-12,16-APR-12,Marcus,,en,65.94.104.27,ahuybrecht@sympatico.ca,15294174,000000124588950,5,4,"Shouldn't have taken 4 phone calls over 4 months to get it resolved, but it appears that it's likely been finally resolved. But why do I doubt a guy with that thick of an Indian accent is called Marcus?",4
351128,17-APR-12,16-APR-12,Khalil,,fr,76.67.193.193,suletic@sympatico.ca,15307220,000000124609335,5,5,,5
351129,17-APR-12,16-APR-12,Kay,,en,184.145.4.240,jakeson@sympatico.ca,15300038,000000124607597,3,2,"Have a real conversation instead of being prompted by a script which is stilted and out of sync with the discussion. Also, I was calling to resolve an issue and I was told 'you will have to make a call'.  I thought that's what I was doing!???! Unfortunately my issue wasn't anything a call centre representative could resolve. I will now be researching other providers.",
351130,17-APR-12,16-APR-12,Ahmed,,fr,65.95.32.85,micleduc@sympatico.ca,15303362,000000124597776,5,5,Rien,4
351131,17-APR-12,16-APR-12,Hanene,,fr,70.55.97.217,euce@sympatico.ca,15298024,000000124589921,5,5,,5
351132,17-APR-12,16-APR-12,Uzair,,en,70.31.123.31,brethour@bell.net,15295476,000000124592615,1,2,"Your service agent ""took over my computer"" with my agreement but changed the preset settings - I was unable to send emails because of this.  This necessitated another call and a great deal of my time to correct the problem she caused. ",2
351133,17-APR-12,16-APR-12,Faten,,fr,70.51.4.105,g___49@sympatico.ca,15298480,000000124593723,3,4,,4
351134,17-APR-12,16-APR-12,Jose,,en,174.93.115.133,melobunch@sympatico.ca,15303156,000000124588032,4,4,,4
351135,17-APR-12,16-APR-12,Soumia,,fr,174.93.221.190,dumais.noc@sympatico.ca,15297640,000000124609470,5,5,,5
351136,17-APR-12,14-APR-12,Rajni,,en,206.172.6.34,mkristensen@sympatico.ca,15283686,000000124563380,4,4,"could have sent me replacement motom,instead of a wireless one..my PC,is not wireless capable",4
351137,17-APR-12,16-APR-12,Madhu,,en,184.146.167.212,lydiacassidy@sympatico.ca,15302358,000000124610393,4,4,,4
351138,17-APR-12,16-APR-12,Kim,,en,24.139.10.130,arthur.bondar@sympatico.ca,15294732,000000124597591,5,5,,4
351139,17-APR-12,16-APR-12,Carolina,,en,70.54.88.130,dswilson@sympatico.ca,15297614,000000124599467,2,1,"the person was very pleasent to work with, however she refered me back to apple to correct my key chain",3
351140,17-APR-12,16-APR-12,Karla,,en,209.226.111.121,foleydf@sympatico.ca,15298286,000000124603824,5,5,everything was explained great by rep.,5
351141,17-APR-12,16-APR-12,David,,en,70.26.188.139,longhaulbri@bell.net,15302172,000000124606838,5,5,,5
351142,14-APR-12,13-APR-12,Nadine,,en,67.71.50.80,don.nicholson@sympatico.ca,15273710,000000124554336,3,2,,3
351143,14-APR-12,13-APR-12,Danny,,en,69.158.12.115,gibson.lebredt@sympatico.ca,15274260,000000124556207,5,5,Not put me on hold six times while the problem was sorted out.,
351573,17-APR-12,16-APR-12,Jose,,en,65.93.251.51,sallyann.wong@sympatico.ca,15306210,000000124601632,5,4,Jose was extremely diligent in resolving my issue - Internet speed.  The testing time to get to the issue could be more rapid.  ,4
351574,17-APR-12,16-APR-12,Deepika,,en,70.51.174.182,bardi@sympatico.ca,15294948,000000124596065,5,5,The music playing when on hold is very loud.  that is our only complaint.,3
351575,17-APR-12,16-APR-12,Eddy,,en,76.64.226.88,fish_guru@sympatico.ca,15298236,000000124602279,5,5,"Nothing, this gentleman (Eddy) was pleasent, easy to understand, knew what I was trying to figure out, even though I didn't get it at first, and not at all grumpy.... He must have just started his shift, Ha Ha HA :)
Thank you!",4
351576,17-APR-12,16-APR-12,Nabil,,fr,74.12.62.90,derdes@sympatico.ca,15297186,000000124606509,4,4,,4
351577,17-APR-12,16-APR-12,Patricia,,en,67.70.81.105,marg.b@sympatico.ca,15302648,000000124606904,4,3,"Note:  She couldn't resolve my problem, but she did put me in touch with someone who could.  She helped as best she could, then realized that it needed someone else to resolve it.  Then the problem was solved.",4
351578,17-APR-12,16-APR-12,Mehdi,,fr,74.12.62.90,derdes@sympatico.ca,15297188,000000124605665,4,4,,4
351579,17-APR-12,16-APR-12,Samantha,,en,205.210.222.150,edison.wai@sympatico.ca,15297740,000000124604490,5,5,,5
351580,17-APR-12,13-APR-12,Hannan,,en,69.159.74.22,j_alfred@sympatico.ca,15265346,000000124549833,4,5,Hannan was very helpful but I had a problem at the beginning of session with a bit of accent. To overcome this I feel it is important a rep. is familiar with Phonetic Codes.,5
351581,17-APR-12,16-APR-12,Patrick,,en,174.89.52.198,tony_gagliardi@sympatico.ca,15307784,000000124605646,5,5,,5
351582,17-APR-12,16-APR-12,Janani,,en,76.69.52.88,suzin5@sympatico.ca,15307276,000000124588418,5,5,Nothing!,5
351583,17-APR-12,16-APR-12,G Benj,,en,70.24.153.181,alfj@bell.net,15294302,000000124605754,4,3,"I won't really know if the problem is fixed until i try to use my lap top while not at home. that won;t be until April 26 so you should revise your satisfaction survey to account for this.
My disatisfaction with Bell has to do with the disgusting way you treat some customers.",2
351584,17-APR-12,16-APR-12,Andrea,,en,70.29.242.53,moore723@sympatico.ca,15303658,000000124597224,5,5,"Nothing she was perfectly helpful,patient, and knowledegeable.",4
351585,17-APR-12,16-APR-12,David,,en,174.92.51.53,jpalberts@sympatico.ca,15300916,000000124612466,5,5,nothing,5
351586,17-APR-12,16-APR-12,Saba,,en,69.156.56.252,leducar@sympatico.ca,15301872,000000124588540,4,4,,4
351587,17-APR-12,16-APR-12,Afef,,fr,69.157.175.58,mlagouger@sympatico.ca,15303546,000000124597616,3,4,J'était très déçu de savoir que je payais pour un service qui n'était même pas disponible à mon adresse (vitesse de l'internet).J'espère que les boss vont le savoir.,2
351588,17-APR-12,16-APR-12,Melissa,,en,76.67.115.87,jinontario@bell.net,15300534,000000124609307,4,4,To call back if there is a problem reported,4
351589,17-APR-12,16-APR-12,Manoj Sandra,,en,72.184.206.44,vpicard@sympatico.ca,15308148,000000124613172,4,4,,5
351590,17-APR-12,16-APR-12,Nora,,en,76.64.79.183,johnwhates@sympatico.ca,15300820,000000124592193,4,5,nothing,5
351591,17-APR-12,16-APR-12,Tracy,,en,70.51.153.111,shiraz1944@sympatico.ca,15306710,000000124593858,5,5,,5
351592,17-APR-12,16-APR-12,Janice,,en,70.29.110.42,peter.fenton@sympatico.ca,15304740,000000124598081,2,2,"not all facets of plan were covered. Like .25$ long distance charge. I feel that after one year my bill will be significantly higher and i was trying to lower bill to cover $2 cost of paper bill.
Can't help feeling being had by Ma Bell.",1
351593,17-APR-12,16-APR-12,Juan,,en,65.95.226.44,prl5642@bell.net,15305038,000000124596016,5,5,,3
351594,17-APR-12,16-APR-12,Allan,,en,174.95.210.146,j.vschissler@sympatico.ca,15299926,000000124604305,5,5,,5
351595,17-APR-12,16-APR-12,Mohamed,,fr,76.67.196.110,lazure.pilon@sympatico.ca,15301818,000000124596970,3,4,,3
351596,17-APR-12,15-APR-12,Taoufik,,fr,70.30.178.178,r.decary@sympatico.ca,15291914,000000124587260,4,4,,3
351597,17-APR-12,13-APR-12,Asma,,fr,65.92.167.193,mauricetraversy@bell.net,15267842,000000124543097,3,3,,4
351598,17-APR-12,16-APR-12,Josue,,en,70.26.9.139,hughandmary@bell.net,15299586,000000124591961,5,5,"Have ""help"" staff in Ottawa.  Dealing with
individuals abroad, however well intentioned and polite they are, becomes increasingly difficult the older I get {82+).",5
351599,17-APR-12,16-APR-12,Ben Bourouba,,fr,76.71.217.53,denisagathe.lapointe@sympatico.ca,15297152,000000124604926,4,4,"Me donner l'adresse Hot Mail pour aller suprimer les e-mails déjà supprimes dans Outlook, je pensais qu'ils étaient suprimés et ne sait pas encore comment faire pour aller les suprimer dans Hotmail.",5
351600,17-APR-12,16-APR-12,David,,en,76.70.46.13,dbwillia@sympatico.ca,15297046,000000124592731,5,5,"It was nice to talk to somebody from Ontario,easy to undersatnd",5
351601,17-APR-12,16-APR-12,Mohamed,,fr,64.229.100.18,eboulements@sympatico.ca,15297694,000000124610218,5,4,Intervenant très sympathique et très patient. Merci!,5
351602,17-APR-12,16-APR-12,Rod,,en,64.228.200.200,ronlegault@bell.net,15305894,000000124604630,5,5,All was good.,5
351603,17-APR-12,16-APR-12,Catherine,,en,70.31.77.252,jj.williams@sympatico.ca,15300536,000000124590709,4,3,"every new person I was transferred to had to go through the rigmarole of ascertaining my identity-! the last one broke the connection and never called back!
",4
351604,14-APR-12,13-APR-12,Brahim,,fr,184.148.248.150,chantalbeaudet@bell.net,15273200,000000124560431,5,4,,5
351605,14-APR-12,13-APR-12,Haythem,,fr,67.68.75.169,denis078@sympatico.ca,15273578,000000124560722,5,5,rien,5
351606,14-APR-12,13-APR-12,Janice,,en,76.64.148.25,timwtaylor@sympatico.ca,15277638,000000124551539,5,5,Perfect!,5
351607,14-APR-12,13-APR-12,Larissa,,fr,65.95.72.171,richard1818@bell.net,15276826,000000124556825,5,4,Larissa est une excellente employée à votre soutien technique...Merci Larissa..!,5
351608,14-APR-12,13-APR-12,Hanene,,fr,184.145.176.65,monique178@sympatico.ca,15268418,000000124539164,5,5,rien,5
351609,14-APR-12,13-APR-12,Vladimir,,en,70.54.13.210,alex.drago@sympatico.ca,15272480,000000124558596,5,5,"Keep these professionals, technically sound young persons with good communication skills on the technical representative positions.",4
351610,14-APR-12,13-APR-12,Dheeraj,,en,69.157.119.6,lauroncal@sympatico.ca,15266844,000000124545903,,3,,5
351611,14-APR-12,13-APR-12,Hemavathi,,en,69.157.224.38,edizgun@sympatico.ca,15273836,000000124555947,5,5,The person I spoke to on Wed about the same problem offer a solution and then did not follow up as he said he would which made he have to call again on Fri,3
350116,14-APR-12,13-APR-12,Chekib,,fr,74.198.164.224,thegreenwood@sympatico.ca,15277596,000000124560148,5,1,"Refaire votre réseau! Pour du neuf de A à Z, entre votre serveur et chez moi! 

À tout les 6 mois c'est la même histoire qui se répète!

Je commence à être tanné des interuptions en avalanche bi- annuelle!

Merci",2
350117,14-APR-12,13-APR-12,Arthur,,en,70.49.82.64,joe.dianne@sympatico.ca,15265988,000000124543181,5,5,,5
350118,14-APR-12,13-APR-12,Lea,,en,76.67.19.131,samshih@sympatico.ca,15270428,000000124545476,4,4,,4
350119,14-APR-12,13-APR-12,Yasmin,,en,70.51.160.39,rose.bailey@sympatico.ca,15276968,000000124558164,4,3,,4
350120,14-APR-12,13-APR-12,Jeffery,,en,207.164.79.50,pediqueo@sympatico.ca,15276508,000000124560197,5,5,shorter wait time,4
350121,14-APR-12,13-APR-12,Daniel,,en,70.51.160.39,rose.bailey@sympatico.ca,15276970,000000124560528,5,5,,4
350122,14-APR-12,13-APR-12,Marc-Andre,,en,74.12.62.230,kgale@sympatico.ca,15275180,000000124551422,5,5,Nothing -- Marc-André fixed the problem politely and efficiently.,5
350123,14-APR-12,13-APR-12,Mukendi,,fr,67.70.112.216,poirier77@sympatico.ca,15269386,000000124539939,5,5,"j'ai été très satisfaite et cette personne a été capable de résoudre mon problème, contrairement à un autre parlé le mercredi 11 avril ",4
350124,14-APR-12,13-APR-12,Milo,,en,70.31.120.187,codiejones@sympatico.ca,15262706,000000124542730,5,5,nothing,5
350125,14-APR-12,13-APR-12,Brenda,,en,174.88.50.235,yvonne.y@sympatico.ca,15278066,000000124558872,1,1,"Complete the task that I needed to have completed.  This is now my third time contacting your customer service team.  The first call back in February was with the Internet services.  They in turn transferred me to the ""loyalty"" dept. and I managed to get the service I was looking for, or so I thought.  At that time I arranged new services and the features added have changed significantly.  My service in particular for the phone was to add ""long distance"".  Who knew that it was going to end up being my responsibility to find out if the 'old' service provider was going to be contacted.  Now I am being billed by them for a service in which 'Bell' has taken over for.  I would really like to resolve this as it is now costing me both time and money.  

The phone call made back in February was where this all began. Sometime in March I received a bill from the ""old"" service provider for services since I arranged my ""new service"" with Bell.  They asked that I conact a -1-700 number to find out who is providing my service.  On Friday April 13th, 2012, I contacted 310-bell and to no avail, the representative could not assist me as he said I needed to speak with the Customer Loyalty dept. where the call originated from.  While attempting to transfer me, there was no luck and I was told I had to call 310-bell again and speak to the Loyalty dept..  When I attempted this approximately 2 hours later, I was advised that I needed to call 310-bell back again to speak with someone who handles the telephone services.  

It ia now Saturday April 14th and I still have my old provider charging me for service.  

I honestly don't have time to sit on the phone for hours on end fixing something that should have been handled back in February.  Customer Service ?",
350126,14-APR-12,13-APR-12,Henda,,fr,74.15.158.99,gohema@sympatico.ca,15274320,000000124551928,4,4,,4
350127,14-APR-12,13-APR-12,Kais,,fr,67.68.254.253,petitb@sympatico.ca,15269210,000000124549175,4,4,,4
350128,14-APR-12,13-APR-12,Med Amine,,fr,70.31.250.71,charette.s@sympatico.ca,15273210,000000124561091,5,5,ne pas me dire que le temps arrive a échéance pour mon problème car il y a d autre client?,5
350129,14-APR-12,12-APR-12,Mario,,en,65.94.114.228,barrypat@sympatico.ca,15261584,000000124537451,5,5,noyhing,5
350130,14-APR-12,13-APR-12,Manoranjith,,en,184.144.12.17,jerry.gualtieri@sympatico.ca,15274808,000000124557251,4,5,Nothing really. Really satisfied customer.,5
350131,14-APR-12,13-APR-12,Mohamed,,fr,184.148.248.150,chantalbeaudet@bell.net,15273202,000000124560643,5,5,,5
350132,17-APR-12,16-APR-12,Luis,,en,70.53.129.69,bamcneil@sympatico.ca,15294902,000000124606363,2,1,"Have people answering the phone that you can understand, and they can understand you.  I was told it wasn't a Sympatico problem and to call Microsoft, but they were unable to help me as well.  The staff were very pleasant.",3
350133,17-APR-12,16-APR-12,Nischal,,en,69.158.137.64,jfraser_70@sympatico.ca,15300462,000000124610418,5,5,,5
350134,17-APR-12,16-APR-12,Krishidhar,,en,70.50.107.9,wanda003@sympatico.ca,15308192,000000124590193,4,4,"was not told there  would be no charge for the technician coming to the house.
Thank you, there was no charge.",4
350135,17-APR-12,16-APR-12,Martina,,en,70.26.32.156,jkimberley@bell.net,15300568,000000124605940,5,5,"because im not that familiar i spent almost 2 hours before i reached martina and my neighbour also helped and between the 2 of them were able to provide me with the inf i required
she was very efficient and knowledgeable 
thank you",4
350136,17-APR-12,16-APR-12,Dan,,en,70.48.248.48,jamundson@sympatico.ca,15300088,000000124612439,4,4,hire Canadians to anser the phones . its just better busness. it may cost you more but there is less misunderstandings when it comes to understanding the service reps. and its good for the econimy of Canada.,5
350137,17-APR-12,16-APR-12,Gabriela,,en,70.31.123.156,jacmutch@sympatico.ca,15299984,000000124594305,5,5,Gabriela was most heloful and pleasant,5
350138,17-APR-12,16-APR-12,Lohith,,en,70.52.226.207,tony.ackerman@sympatico.ca,15307780,000000124598493,5,4,,5
350139,17-APR-12,16-APR-12,Sweta,,en,76.68.90.166,d.yule@sympatico.ca,15296744,000000124609216,2,1,"Was not resolved, they where to call back within 15 minutes, did not someone called about 8:00 was busy, and unable to receive call, no message was left, so I am not sure if they called back ",3
350140,17-APR-12,16-APR-12,Neha,,en,65.93.160.252,rogerpari@sympatico.ca,15305852,000000124592093,1,1,send a theck to verified,1
350141,17-APR-12,16-APR-12,Nandhini,,en,184.147.118.48,dennis.stevens@sympatico.ca,15297174,000000124595377,4,4,,3
350142,17-APR-12,16-APR-12,Karen,,en,64.231.27.139,ingrid.mcgillvray@bell.net,15299772,000000124590648,5,4,,4
350610,16-APR-12,14-APR-12,Edward,,en,50.100.31.237,tinytot1@sympatico.ca,15285882,000000124574760,5,5,"Make client info more readily available to the tech so that the time spent asking questions, the answers to which are on file, could be spent resolving the issue at hand. [I am not referring to questions relating to establishing the client's ID]",5
350611,16-APR-12,13-APR-12,Eric,,fr,64.254.248.6,ser.boudreau@sympatico.ca,15270612,000000124539492,5,4,,5
350612,16-APR-12,13-APR-12,Ramzi,,fr,174.89.183.72,lapierre24@bell.net,15266788,000000124546962,5,5,rien,5
350613,16-APR-12,14-APR-12,Abderrahmen,,fr,64.228.204.121,andre.marot@sympatico.ca,15278638,000000124568450,5,5,,5
350614,16-APR-12,15-APR-12,Bernard Vijay,,en,70.49.194.209,hammer50@sympatico.ca,15289146,000000124585807,3,3,"-language barrier, hard to understand
-new motem was issued, but the problem resurfaced a week later.
- hopefully the problem has been terminated",3
350615,16-APR-12,15-APR-12,Julio,,en,64.231.190.146,glenn.dawe@sympatico.ca,15289014,000000124581202,5,4,make it easier for me to be able to change my password (keyphrase) myself going forward instead of having to call in to have your techs do it for me,4
350616,16-APR-12,14-APR-12,Aqeel,,en,64.231.167.131,roslinmassecar@sympatico.ca,15284948,000000124573337,5,5,nothing,5
350617,16-APR-12,14-APR-12,Manel,,fr,64.228.84.54,carrierdiane@bell.net,15279524,000000124569553,5,5,"rien,vos employés ont été d'une amabilité et une patience exemplaire.

merci.",5
350618,16-APR-12,15-APR-12,Manel,,fr,67.68.83.253,gaston.amiot@sympatico.ca,15288912,000000124576909,5,5,Non,5
350619,16-APR-12,15-APR-12,Khmaies,,fr,65.92.217.178,chevy57@bell.net,15287764,000000124577947,4,4,d etre informer que mon rabais prenait fin.,3
350620,16-APR-12,15-APR-12,Gustavo,,en,184.147.218.58,yvonnelemay@sympatico.ca,15293496,000000124578790,2,1,Had a competent technician take my call and work harder to resolve my issue that day. I am now paying for service I'm nto getting because I have to wait until Saturday to be here waiting for a service technician to come have a look. ,1
350621,16-APR-12,15-APR-12,Manoranjith,,en,184.148.127.166,cliff_jones@sympatico.ca,15287846,000000124582472,5,5,nothing,5
350622,17-APR-12,16-APR-12,Anthony,,en,74.12.173.45,docwaller@sympatico.ca,15297434,000000124591832,5,5,Nothing. Wonderful service.,5
350623,17-APR-12,16-APR-12,Amy,,en,68.171.231.81,as.robins@sympatico.ca,15294742,000000124610758,4,4,,4
350624,17-APR-12,16-APR-12,Amine,,fr,206.172.181.29,daigle.ingenispc@sympatico.ca,15296772,000000124590671,2,2,,3
350625,17-APR-12,16-APR-12,Mel,,en,174.93.29.106,kvan@sympatico.ca,15301618,000000124598717,1,1,"Help me with what I called about, the rep was somewhat clueless on what to do, but yet it was so straight forward.",3
350626,17-APR-12,16-APR-12,Saifuddin,,en,70.52.158.200,dmross@bell.net,15297414,000000124590504,5,5,Received excellent service.,5
350627,17-APR-12,16-APR-12,Maher,,en,70.49.7.143,karen.smith.64@sympatico.ca,15301204,000000124590451,5,4,,4
350628,17-APR-12,16-APR-12,Carolina,,en,74.15.111.160,debbiesforbes@sympatico.ca,15297100,000000124592513,5,5,,5
350629,17-APR-12,16-APR-12,Balaji,,en,50.100.38.202,gaetan.ouellette011@sympatico.ca,15298512,000000124610250,5,5,everything was EXCELLENT,5
350630,17-APR-12,16-APR-12,Juan,,en,70.26.64.145,noah911@sympatico.ca,15304088,000000124589941,5,3,,5
350631,17-APR-12,16-APR-12,Elyes,,en,76.65.144.11,michelinebotescu@bell.net,15303330,000000124613014,5,5,"everything was quick, efficient and polite",5
350632,17-APR-12,16-APR-12,Franssesca,,en,70.48.217.36,elaine.dick@bell.net,15297812,000000124595679,4,4,"for a person who is computer illeterate, having it shut down the first time it is used is unexceptable,these gliches should not be happening that easy. to have to wait another 24hrs is so frustrating. especially when to excess my new email with bell,they totally erased all past info from my primus email including all contacts,that should not have happened.
i am waiting now to be impressed. the quick phone service is great though and appreciated",5
350633,17-APR-12,16-APR-12,Isabelle,,en,70.31.102.254,sandrakent@bell.net,15306278,000000124612950,4,3,Add an email account to Outlook,5
350634,17-APR-12,16-APR-12,Med Anis,,fr,65.92.80.97,normandbrien@sympatico.ca,15304126,000000124603859,4,4,,5
350635,17-APR-12,16-APR-12,Corey,,fr,70.26.184.221,anhnephu1@sympatico.ca,15294552,000000124589693,2,2,,2
350636,17-APR-12,16-APR-12,Erick,,en,174.91.172.107,sandyburnett@sympatico.ca,15306286,000000124604959,4,3,,4
350637,17-APR-12,16-APR-12,Jean,,en,96.45.196.242,flarding@sympatico.ca,15298254,000000124601105,5,5,He was quick to correct the wrong information that your last rep gave me and worked out a deal that I thought was fair.,3
350638,17-APR-12,16-APR-12,Ashley,,en,70.27.137.135,scozzarin@sympatico.ca,15306424,000000124599654,5,4,,4
350639,17-APR-12,16-APR-12,Imen,,fr,74.14.213.68,sissi@bell.net,15306788,000000124606333,4,4,la première répondante avait à coeur de m`aider mais ne d`écoulait pas de ces compétences alors elle m`a référer à une technicienne qui a résoud le prblème,5
350640,17-APR-12,13-APR-12,Mary-Jane,,en,76.69.84.142,cperks@sympatico.ca,15262766,000000124548407,5,5,,5
350641,17-APR-12,16-APR-12,Amine,,fr,184.145.250.63,imatruc@sympatico.ca,15299736,000000124596637,5,5,,5
350642,17-APR-12,13-APR-12,Divya,,en,69.158.88.56,dhayes001@sympatico.ca,15273626,000000124558988,5,5,At this point there is nothing I can say.,5
350643,17-APR-12,16-APR-12,Fatma,,fr,174.95.234.100,guy.claire@sympatico.ca,15299104,000000124595294,5,5,rien,5
350644,14-APR-12,13-APR-12,Venkatesh,,en,70.48.241.104,b.dbailey@sympatico.ca,15261488,000000124543595,5,4,no,5
350645,16-APR-12,15-APR-12,Matthieu,,en,174.95.134.37,susan.anderson070@sympatico.ca,15292864,000000124582606,5,5,"At that time, nothing.",4
350646,16-APR-12,15-APR-12,Josue,,en,67.70.118.145,johnlacey@sympatico.ca,15289842,000000124583317,5,5,,4
350647,16-APR-12,15-APR-12,Sriram,,en,65.94.28.90,bruel58@sympatico.ca,15287524,000000124583223,5,4,I have a hearing problem and must ask the rep. to speak slowly .. which he did! Please ask your reps to speak slowly to seniors!!!,5
350648,17-APR-12,16-APR-12,Carmen,,en,64.231.148.17,caroleproulx@bell.net,15295866,000000124588207,1,1,A more pleasant and knowledgible person who can explain what the problem is and why I need to contact my cell phone provider to have it resolved.,1
350649,17-APR-12,16-APR-12,Himanshu,,en,76.69.67.203,froncille@sympatico.ca,15298434,000000124605734,5,,,5
350650,17-APR-12,16-APR-12,Nadine,,en,67.70.40.113,phjl@sympatico.ca,15304828,000000124593741,4,1,Used someone from North America to handle our problems. The heavy accent made me have to ask what they were saying over and over again.,3
350651,17-APR-12,16-APR-12,Tracey D,,en,70.25.62.48,stuart.mary@sympatico.ca,15307192,000000124607532,5,5,"Nothing, the two representatives I spoke to were both knowledgeable and helpful each in their own area.  ",5
350652,17-APR-12,16-APR-12,Yao,,en,174.89.24.25,mr.mckee@sympatico.ca,15303738,000000124604384,5,,"Still awaiting a tech to arrive with a modem as I had been told a modem had shipped on Saturday, to find out Monday no record of such exists.",1
351144,14-APR-12,13-APR-12,Jonathan,,en,174.88.89.194,jacqblock1@sympatico.ca,15265404,000000124546229,5,5,"nothing better, Jonathan was patience itself with an old slow lady.  Thanks Jonathan & Bell.",5
351145,14-APR-12,13-APR-12,Nathan,,en,216.240.5.67,chris.jess@sympatico.ca,15273226,000000124552368,5,5,,5
351146,14-APR-12,13-APR-12,Imen,,fr,174.88.167.171,jarecr@sympatico.ca,15274700,000000124559595,5,4,Dans ce cas ci tout a été très bien fait.Il n'y a rien d'autres que vous auriez pu faire pour solutionner le problème.,5
351147,14-APR-12,13-APR-12,Jamie,,en,69.158.177.167,douglas.ough@sympatico.ca,15273732,000000124559582,5,5,,5
351148,14-APR-12,13-APR-12,Mireille,,fr,76.68.169.18,diadro@sympatico.ca,15273638,000000124551880,3,2,"Cette personne a été très agréable, connaissante, mais il manquait une vérification. Celui-ci ou le précédent a effacé tous les messages dans une des deux adresses courriel.",4
351149,14-APR-12,13-APR-12,Mohamed,,fr,76.68.169.18,diadro@sympatico.ca,15273640,000000124553881,5,5,Il a répondu rapidement à ma demande de débloquer ma boîte d'envoi.,5
351150,14-APR-12,13-APR-12,Arush,,en,174.93.123.236,wwade@sympatico.ca,15272032,000000124549537,4,5,"Sometimes I find your telephone choices 
of which dept.to pick to resolve your problem are a little vague.However once you get to the correct area your problem is solved quickly.",5
351151,14-APR-12,13-APR-12,Hector,,en,174.92.109.130,overbank@sympatico.ca,15276390,000000124555751,1,1,"The tech I had yesterday, Hector, was absolutely no help. He did not have a clue on what I was talking about. I was working with a tech from Radial Point, & he had asked me to get Bell to automatically have my computer be connected to the internet, rather than having to click the icon on the desktop. He wanted this, because he was doing remote help. He told me exactly what to ask for & said there would be no problem with that. I was soooo frustrated with Hector, that I hung up on him!!!! Obviously this did not get done & I had to keep checking so I could keep Radial Point able to keep working. Radial Point was working with me yesterday from 12:30 - 8:00 p.m., because I was having issues with Security Services since Feb. 2012.I had also been talking with one of your techs on April 12, & he said he was going to help me with the internet connection, but it was forgotten once we hung up. I need to get this done, but need a rest from all this for a bit!!!",3
351152,14-APR-12,13-APR-12,Nizar,,fr,174.92.183.221,marcelgobeil@sympatico.ca,15275730,000000124560663,4,4,,4
351153,14-APR-12,13-APR-12,Henry,,en,174.94.32.182,iammccoll42@bell.net,15265158,000000124551274,5,4, i did not like the chat line i spent two hours but didn't resolve anything the on line tech support solved my problems quickly,4
351154,14-APR-12,13-APR-12,Irfan,,en,184.148.186.228,andrewauchterlonie@sympatico.ca,15272576,000000124557042,5,5,nothing,5
351155,14-APR-12,13-APR-12,Feres,,fr,76.71.232.57,michou24@sympatico.ca,15275994,000000124552045,4,5,Très satisfait,5
351156,14-APR-12,13-APR-12,Salvador,,en,174.95.24.242,trudyvideki@sympatico.ca,15271616,000000124548380,5,5,"Nothing.  Salvador was very knowledgeable, polite and eager to get my problem solved.

My sincere thanks to him!!!!!",5
351157,14-APR-12,12-APR-12,Jeffery,,en,184.151.114.82,sonja_gill@sympatico.ca,15270894,000000124550365,4,4,"On the previous call to address the change from WIMAX (which bell is discontinuing) to the Turbo Hub, it should have been automatic to both address billing changes the minute it was converted (back on April 6th) AND our email should have remained intact. this was a very flawed and irritating transition on the part of Bell and could have been managed a lot better. You call the turbo hub internet on all letters from your VP but it isnt. its Mobility and this convoluted messaging was not only the root of the confusion but also the root of the Billing mess up that has since been resolved.  When Bell discontinues services and expects long term clients to convert, there should be an automatic, seamless protocol that doesn't force the user (me) to run through hoops to resolve billing and service level issues, it should have all been automatic the minute I activated the turbo hub...  BTW the service representative that reactivated the email address was exceptional in his service knowledge and capability to solve the problem.",3
351158,14-APR-12,13-APR-12,Nandhini,,en,65.92.56.68,mesullivan@sympatico.ca,15275928,000000124552925,5,5,none,5
351159,14-APR-12,13-APR-12,Erick,,en,70.27.17.87,d.champagnie@sympatico.ca,15273396,000000124558105,4,5,"I was comletely satisfied.  Jason from India appeared to be very competent.
",5
351160,14-APR-12,13-APR-12,Lobna,,fr,70.53.202.224,ydngzh@sympatico.ca,15272076,000000124541570,5,5,,5
351161,14-APR-12,13-APR-12,Julio,,en,64.229.84.64,clev@bell.net,15273290,000000124556986,1,1,Send a representative who knew what he was to do.,4
351162,14-APR-12,13-APR-12,Jose,,en,174.93.40.192,joezarb@sympatico.ca,15266022,000000124542365,4,4,"Although there was an outage, the wait time to talk to a tech was 1/2 an hour which, from a customer point of view, is not acceptable.  There always seems to be a long wait time when calling.  More staff is required to provide good customer service.",2
351163,14-APR-12,13-APR-12,Grace,,en,65.93.223.15,jsommerville@sympatico.ca,15275026,000000124560460,5,5,,5
351164,14-APR-12,13-APR-12,Sudheer,,en,65.93.33.212,tachy-a@sympatico.ca,15271237,000000124545696,4,4,,4
351165,14-APR-12,14-APR-12,Dylan,,fr,70.30.190.200,frechef@sympatico.ca,15274102,000000124561583,4,4,rien vraiment,5
351166,14-APR-12,13-APR-12,Marc-Andre,,en,74.15.2.48,cdwilkie@sympatico.ca,15273174,000000124554761,3,2,"when you promise a customer certain things then you should deliver.  Quit trying to guage us for money and add on things we do not want 
",1
351167,17-APR-12,16-APR-12,Kyle,,en,76.68.122.252,logreen@sympatico.ca,15302158,000000124595056,3,3,"HONESTY AND TRANSPARENCY. DO NOT USE SLEAZY TACTICS ON A LOYAL CUSTOMER.

Kyle answered all my question. However the representative that I spoke to on Saturday was less than honest - a systemic problem with Bell. She kept on saying that my internet upgrade would be cheaper, would come with 80 g of usage, 7 g upload, etc, but failed to tell me that these would be additional costs. We will see when I get my next bill. I won't get into the times I have been called about yearly contract reductions to my monthly  charges and nothing has happened or the reduction have been only for 1-3 months - disappointing.",3
351168,17-APR-12,16-APR-12,William,,en,174.93.43.15,jack.hogg@sympatico.ca,15299960,000000124606067,5,4,Nothing,4
351169,17-APR-12,16-APR-12,Miguel,,en,70.48.56.165,seaward.h@sympatico.ca,15306466,000000124613309,4,3,"Windows live mail and why was I not advised to switch to a program Bell supports/Now I am required to solve the problem of multiple contacts on my own
",4
351170,17-APR-12,16-APR-12,Eric,,en,174.88.4.112,sbruder@sympatico.ca,15306380,000000124598059,1,1,Not ask for credit check references from long time good standing customers.,1
351171,17-APR-12,16-APR-12,Vijay,,en,70.30.69.167,ianhendry@sympatico.ca,15299662,000000124596007,5,5,,5
351612,14-APR-12,13-APR-12,David,,en,74.12.233.51,pictog@sympatico.ca,15276568,000000124559304,5,5,"Called to get Turbo Hub Internet Service 1 855 215-5681,as current service is being discontinued, next had to talk to sales; then had to cal 310-Bell to get bundle discount; and now have to call again on Monday to get a PIN for a new calling card.  To bad you do not have one stop service as I had to talk to 3 separate people and wait on hold until they answered.  The people themselves were great but frustrating and time consuming having to deal with so many people and having to call again and again.",2
351613,14-APR-12,13-APR-12,Tim,,en,174.89.168.34,coseni_d@sympatico.ca,15273340,000000124552922,1,1,My bell internet monthly cost started at approx. $18.00 per month and has been progressively getting higher. A couple of months ago I was told if I went to 40 gig my bill would stay at $39.49 ea. month.  My bill for April is $88.70.  I won't be with Bell much longer.,1
351614,16-APR-12,15-APR-12,Fatma,,fr,64.229.52.87,jacques.brunet@sympatico.ca,15289402,000000124581529,5,5,rien,4
351615,16-APR-12,15-APR-12,Gopi,,en,70.53.102.85,dgallagher@bell.net,15288250,000000124585397,5,5,,5
351616,16-APR-12,15-APR-12,Justin,,en,70.24.179.216,fs1-100@sympatico.ca,15288842,000000124576673,4,4,,4
351617,16-APR-12,15-APR-12,Melinda,,en,70.27.50.193,paul32@sympatico.ca,15291676,000000124576509,5,5,,5
351618,16-APR-12,15-APR-12,Monica,,en,67.68.8.203,smarans@bell.net,15292648,000000124587362,3,4,Ensure that people who are answering phone calls are able to speak clearly enough to be understood without having to be asked to repeat almost everything they say.,2
351619,16-APR-12,15-APR-12,George,,en,76.64.255.190,loving.loon@sympatico.ca,15290616,000000124577555,3,2,I  need    to    talk  to  someone   one  the  phone to  explain,3
351620,16-APR-12,15-APR-12,Will,,en,50.101.68.213,jimhans@sympatico.ca,15289698,000000124576414,5,5,,4
351621,16-APR-12,15-APR-12,Henry,,en,70.26.71.130,jean.pc33@sympatico.ca,15289558,000000124580177,5,4,,5
351622,16-APR-12,15-APR-12,Rashika,,en,159.18.94.65,yatabe@sympatico.ca,15293430,000000124577084,1,1,"Your customer ""care"" representative needs to understand that perhaps he / she might be incorrect in their assessment of my complaint.",1
351623,16-APR-12,15-APR-12,Caroline,,en,159.18.94.65,yatabe@sympatico.ca,15293432,000000124579240,1,1,"Your customer ""care"" representative needs to understand that perhaps he / she might be incorrect in their assessment of my complaint.",1
351624,16-APR-12,15-APR-12,Faqria,,en,69.158.20.217,jmonson@bell.net,15289734,000000124583118,1,1,Your Employees should be more attuned on how to deal with persons who have speech challenges,1
351625,16-APR-12,15-APR-12,Nizar,,fr,65.92.168.82,julied_3@sympatico.ca,15289968,000000124578935,2,1,,1
351626,16-APR-12,15-APR-12,Ramzi,,fr,65.92.168.82,julied_3@sympatico.ca,15289970,000000124579336,4,4,Je ne recommence pas Bell à cause de ma récente expérience avec eux mais plutôt pour une généralité ! Et en fait je commence à penser à changer de compagnie....,1
351627,16-APR-12,15-APR-12,Aymen,,fr,70.48.77.93,gantheret.l@sympatico.ca,15288896,000000124583504,5,5,,4
351628,16-APR-12,14-APR-12,Fatma,,fr,198.96.178.33,hlalancette1@sympatico.ca,15281408,000000124568663,4,,"la réception de l'appel était très faible, beaucoup de difficulté à entendre la représentante, ligne très mauvaise. pourquoi ne pas me demander la raison de mon appel et pourquoi je n'étais pas satisfaite de ce qui s'est produit sur mon compte",3
351629,16-APR-12,15-APR-12,Mohammed,,en,50.101.233.19,aybush@sympatico.ca,15287144,000000124577570,5,4,beter phone conections,5
351630,16-APR-12,13-APR-12,Andrew,,en,207.164.79.98,brendabebbington@sympatico.ca,15261968,000000124545411,4,4,Andrew rectified the problem but it took a few calls before we were directed to the correct person.  We have been a longtime customer and our internet service (wireless unplugged) was discontinued so we had to switch to the Turbo Hub.  It has been nothing but a NIGHTMARE!!!! ,1
351631,16-APR-12,15-APR-12,Mohamed Radhouene,,fr,174.89.181.163,atmi@sympatico.ca,15287132,000000124577664,5,5,,4
351632,16-APR-12,15-APR-12,Cristobal,,en,70.52.171.33,reneebstein@sympatico.ca,15292032,000000124586903,5,5,,5
351633,16-APR-12,14-APR-12,Vijay,,en,64.231.144.118,rbduncan@sympatico.ca,15284614,000000124567703,4,5,Nothing - Jay was great to deal with and his service was excellent,5
351634,16-APR-12,15-APR-12,Hssen,,fr,76.69.98.197,denyse.paul@sympatico.ca,15288230,000000124585647,5,4,,4
351635,16-APR-12,15-APR-12,Radhika,,en,174.88.18.251,rdunrau@sympatico.ca,15292006,000000124584676,3,5,Really getting tired of the wireless router going down..every time this happens  the internet and my wireless printer have to be re - formatted. I spent time on the phone with Bell and then I have to call for tech support for the printer. Now yesterday it was my email not working????????????????,1
351636,16-APR-12,15-APR-12,Hssen,,fr,70.48.78.122,gkattan@sympatico.ca,15289004,000000124584359,4,4,rien de plus,4
351637,16-APR-12,15-APR-12,Marc-Andre,,en,174.89.97.186,phyllis_k@sympatico.ca,15291796,000000124585319,5,5,nothing,4
351638,16-APR-12,15-APR-12,Med Anis,,fr,65.92.248.217,marle@sympatico.ca,15290912,000000124582741,3,4,,3
351639,16-APR-12,15-APR-12,Mohamed,,fr,76.65.165.26,ybourgeois1@sympatico.ca,15293438,000000124579616,5,5,Tous était parfait,5
351640,16-APR-12,15-APR-12,Oscar,,en,67.68.34.28,arosati@sympatico.ca,15287088,000000124582926,4,4,Technical issue was handled..no improvements,5
351641,16-APR-12,14-APR-12,Saifuddin,,en,174.93.168.148,bobwalsh@sympatico.ca,15279220,000000124568509,5,5,Nothing I Can think of,5
351642,16-APR-12,13-APR-12,Rudys,,en,70.31.121.197,peter039@sympatico.ca,15269190,000000124542853,4,4,,4
351643,17-APR-12,16-APR-12,Andrea,,en,64.231.146.75,s.plati@sympatico.ca,15306154,000000124588232,5,5,"I cannot think of anything that could have been done to improve.  I mentioned my computer having a timing/synch issue as to ""date & time"", and the Bell Rep provided options to research to fix it.  Thank you.",5
351644,17-APR-12,16-APR-12,Domnic Francis,,en,76.65.83.30,gcforsell@sympatico.ca,15298626,000000124597242,2,1,"SOMEONE WITH ALITTLE PATIENCE AS WE ARE 
SENIORS.",5
351645,17-APR-12,16-APR-12,George,,en,24.235.117.166,huvie@sympatico.ca,15299624,000000124610919,1,1,"Staff your company with knowledgeable people.
You ran me through the gamut of exercises with your level 2 technician who proceeded to exacerbate the problem and no fix.",2
351646,17-APR-12,16-APR-12,Emmanuel,,en,24.235.117.166,huvie@sympatico.ca,15299622,000000124612321,2,1,,2
351647,17-APR-12,16-APR-12,Imed,,en,70.49.227.224,gypsie2@bell.net,15299160,000000124611922,4,2,problem with my modem was not resolved although the service rep was very patient and tried several times to resolve the issue.,4
351648,17-APR-12,14-APR-12,Elyes,,fr,70.48.223.34,gaby.charbonneau@sympatico.ca,15280912,000000124563422,1,1,avoir qqun dont la langue maternelle soit le français aurait pu permettre à mon interlocuteur de comprendre ma demande,1
351649,17-APR-12,16-APR-12,Hourry,,fr,174.93.230.120,franc42@sympatico.ca,15298334,000000124604348,4,5,,4
350143,17-APR-12,16-APR-12,Cristian,,en,174.89.233.136,ioannis.bougas@sympatico.ca,15299786,000000124606473,2,1,"This is a HORROR story. I would hope that some Manager would read and do something.

Until Feb 12(?) 2012, i was receiving free Bell Internet and was paying for the Norton firewall. After receiving a letter from a VP to call in and subscibe to Bell Internet, I did exactly that.
I was given a Plan and was told to DELETE Norton because I will be getting the Bell Security firewall.
I did, installed Bell Sec. Service and everything worked fine.

Then, on March 28 or about I received my bill and saw a charge of $49.95 in it and I called the B.O.  to inquire.

In the discussion that I had, I was offered another Plan to reduce a little my monthly charge. I accepted it. It appears that the new Plan DID NOT INCLUDE the Firewall service, but the CSR never said anything. 
Here, I must SAY that in February I was never told that the Firewall had its own monthly charge, as to ask the CSR in March whether the new Plan provided the Firewall. (He convinced me to make some other changes concerning my LD Plan for Greece for my landline, for which now I am not so confident that were proper for me). The Confirmation # is: b44h77e7 and the Employee #: EX99182.

Then about the 9-th of April I open my desktop computer and I see a message that I HAVE NO FIREWALL BECAUSE I DO NOT SUBSCRIBE TO THE SERVICE.

As you can understand I panicked becausse during the passed 12 or so days I was using my Loptop PC and had no security service.

I called in right away, after some back and for between BO, Technical Support and the BO,I did straight things out, went back to my original (as of February) Plan and I was told to call Technical Support to Re-Install the Service.

I did that,and while I had spent 3 hours in total on the phone between Billing, BO, and India, my service remained inactive.

Then for the first time I was told that the Service will come on AUTOMATICALLY within 24-48 Hours.
That was Thursday, April 12, 2012.

Between Friday, April 13 and Monday April 16, I called 4-5 times Technical Support and always given some different story about when the Security Service will be Active.

Then On Monday 16, about 10:30 am I called Billing and I was told that I DID NOT SUBSCIBE TO THE SECURITY SERVICE AND THAT was the reason I was not receiving it.

LISTEN, LISTEN! Whatever I was told before since April 12, my subscription service Order was not done properly and that why I could not get the service.

He told me that I should have the Security On in 2 hours and if I did not get it to call the Technical support. It was 1:00 pm and the Firewall was still showing inactive.

I call Technical Support, went through Delete the Bell Security Srvice, then Re-install the service in each of my 2 computers, and after a couple of hours had ACTIVE BELL SECURITY in my computers again!
OX!!!!!!!!!!!!!!!!!!!
The name and employee # of this technical rep from salvador was: ATEF, 6009537. Competent, nice person, as every Bell employee -permanent or on contract- MUST BE!

I am getting all 4 services from Bell -Landline, wireless, belltv, internet- but I do not have the feeling that I am getting any respect.

(One day a Bell employee passed by and left his card at my door. When I had this trouble with my Internet Service I called him and left a message. He never call me back! His name is: Evan Litwin........

Hope that someone will read this and get an idea about the terrible frustration i felt, like speaking to ears of deaf!!

Best Regards,

Ioannis Bougas (Ph.D.) - Management Consultant            ",3
350144,17-APR-12,13-APR-12,Eliena,,en,64.231.4.156,dannymassia@bell.net,15262996,000000124541524,1,1,"nothing, your company is to large and you have no respect for your clients which is why i'm going to try Roger.; we'll see how thier respect is for thier clients.",1
350145,17-APR-12,16-APR-12,Roxanne,,en,65.94.245.200,lcipriani@sympatico.ca,15301832,000000124595050,3,3,"It is every experience, Bell is very bad at giving the proper information, every time you talk to someone they tell you something different.",1
350146,17-APR-12,16-APR-12,Meriem,,fr,76.69.229.109,nicole.roch@sympatico.ca,15303998,000000124599507,5,5,,5
350147,17-APR-12,16-APR-12,Alfredo,,en,74.14.103.97,bill.chaplin012@sympatico.ca,15295220,000000124604293,4,4,I was put on hold for over twenty minutes while being transferred to another technical representative. Having someone come on the line every five minutes or so to explain the delay would have been welcome.,4
350148,17-APR-12,16-APR-12,Gilberto Jose,,en,76.64.96.194,bridget_aaron@bell.net,15295528,000000124612142,5,5,Nothing. Gilberto was excellent.,4
350149,17-APR-12,15-APR-12,Tess,,en,184.147.120.133,dannybhairo@sympatico.ca,15288072,000000124582842,1,1,Your worker Stop customers harrastment and do their job,
350150,17-APR-12,14-APR-12,Afroze,,en,184.146.84.215,fasbaghi@bell.net,15280714,000000124575006,2,2,Have your representative show up as they promised,2
350151,17-APR-12,16-APR-12,Tejaswvi,,en,76.69.196.116,walliegayle@sympatico.ca,15308184,000000124610848,5,5,,5
350152,17-APR-12,16-APR-12,Siobhan,,en,70.51.220.114,mhuck5@sympatico.ca,15303232,000000124593689,1,2,,2
350153,17-APR-12,16-APR-12,Mir,,en,70.26.46.106,don.may@sympatico.ca,15297460,000000124599508,3,3,"Well,When I call your Number 310-7873 I usualley I get good results, However, on occagens I have called your PC Unit and I get nothing, they tell me they don't handle it. On one occasion the opporate in general unit told me to go to the PC unit they should help you with that problem ,When I went to PC. They saID WE DON'T DO THAT.what do they do? i PAY $6.00 each month for FOR THEIR COVERAGE AND GET NO WHAT SO EVER.and I am going to cancll pc SERVICES to-morrow.",
350154,17-APR-12,16-APR-12,Preethi,,en,70.26.15.68,hopkinsm@sympatico.ca,15299542,000000124612060,1,1,I still have not received a solution from bell internet to my problem,3
350155,17-APR-12,16-APR-12,Houda,,fr,70.49.52.3,fidjico@bell.net,15298214,000000124590739,5,5,,5
350156,17-APR-12,16-APR-12,Houda,,fr,76.65.101.250,ymartel61@sympatico.ca,15308500,000000124604345,5,5,,5
350157,17-APR-12,16-APR-12,Anne,,en,70.52.184.133,la.vidabiz@sympatico.ca,15301654,000000124590101,4,5,"The technician has to pace himself or heself with the caller and not be miles ahead with information. 

The important is to listen and then follow the client to b sure the thecnician is right at the point where the client is. And then work in tandem with the client.   ",4
350158,17-APR-12,13-APR-12,Olivier,,en,70.27.195.220,barbara.taylor092@sympatico.ca,15272786,000000124554139,5,4,I thought it was resolved at the time but since then I have had 2 more sessions with yoru technicians and I think it is fine now,5
350159,17-APR-12,16-APR-12,Med Mehrez,,fr,50.100.106.208,hamel_6@sympatico.ca,15299224,000000124596446,5,1,Je l'ai dit au conseiller que c'était de ma faute et que j'étais pour vous recontacter pour régler mon problème que je n'ai pas accès à ma facture de Bell sur internet.,5
350160,17-APR-12,16-APR-12,Tarek,,fr,69.156.60.92,mkhiat@sympatico.ca,15303538,000000124604040,5,5,,5
350653,17-APR-12,16-APR-12,Chamseddine,,fr,65.93.152.51,andre.binette3@sympatico.ca,15294436,000000124598569,5,5,tout était très satisfaisant,5
350654,17-APR-12,16-APR-12,Walter,,en,174.93.48.174,csdea@bell.net,15296638,000000124596601,4,4,nothing because I had to wait for the guy to come out.,4
350655,17-APR-12,16-APR-12,Ashley,,en,69.156.80.32,kseitzen@sympatico.ca,15301584,000000124590299,5,5,,5
350656,17-APR-12,16-APR-12,Kelly,,en,174.88.49.251,rberndt@sympatico.ca,15305342,000000124590560,5,5,Nothing for my 2 calls Monday but my 2 calls on Sunday and experience with the store on Sunday is where Bell fell EXTREMELY short.,3
350657,17-APR-12,16-APR-12,Saifeddine,,fr,65.92.17.136,kukdesign@bell.net,15301602,000000124597675,4,5,j'ai trouver un peu de manque de patience envers ca part au début mais il s'est bien repris ensuite je l'ai félicité ca doit pas etre évident de interagir avec une personne qui a pas beaucoup d'expérience comme moi,5
350658,17-APR-12,16-APR-12,Raouf,,fr,76.67.85.133,mp.levasseur@sympatico.ca,15303712,000000124606452,5,5,nous aviser lors de vos mises a jour de conséquences qu'il peut y avoir.,4
350659,17-APR-12,16-APR-12,Shaik Rameez,,en,76.67.107.243,victoriahyndman@sympatico.ca,15308086,000000124593418,5,5,"Everything was fixed immediately. My technician went right away to the problems, made no issue of it, was courteous and pleasant. Thanks again!
Victoria Hyndman",5
350660,17-APR-12,16-APR-12,Edward,,en,74.12.108.99,remitv@sympatico.ca,15305470,000000124609443,5,5,,5
350661,17-APR-12,16-APR-12,Yousri,,en,76.68.103.144,clement.pnye@sympatico.ca,15296424,000000124611803,4,5,,4
350662,17-APR-12,16-APR-12,Paolo,,en,184.147.206.213,jim033@sympatico.ca,15300506,000000124588594,5,5,Error of over billing should not have happened in the first place,4
350663,17-APR-12,16-APR-12,Luis,,en,76.68.112.171,laura.higgins@sympatico.ca,15301766,000000124598984,1,1,restore my internet immeadiately and if that was actually impossible then compensate me for my grief,1
350664,17-APR-12,16-APR-12,Christine,,en,184.146.117.176,transhop@sympatico.ca,15307836,000000124596009,4,4,I wouldn't have required this experience if there where some sort of consistency in your billing.  Our Bell bill isn't the same one month to the next.,2
350665,17-APR-12,16-APR-12,Melvin,,en,69.157.60.223,cindy.stapper@sympatico.ca,15296288,000000124604379,5,5,,5
350666,17-APR-12,16-APR-12,Arthur,,en,65.92.19.240,daultgallagher@sympatico.ca,15296918,000000124591549,4,5,"Getting through to Arthur who knew what he was doing . First call India I believeI no clue what was my problem couldn't understand, asked to speak to a English speaking technitian in Montreal would not do it,waited for supervisor to ome on the line 27 minutes never came. phone to the French side of Bell the girl could understand my French, was very impatient. Then  she pt me through to Arthur.  One suggestion I would like to make, when changing internet, like I was on dial up change to  High speed, no one told me that I could not keep the same email address.  One address was closed without warning and according to your technitian my seond address could be outanytime,frustrating when people srnging emails get no warning that email address is no longer valid.",3
350667,17-APR-12,15-APR-12,Sabrine,,fr,70.51.203.40,golf.y@sympatico.ca,15289034,000000124577435,5,5,rien de mieux,5
350668,17-APR-12,16-APR-12,Marco,,en,67.70.96.232,s.nickel@sympatico.ca,15306152,000000124598107,5,5,,5
350669,17-APR-12,16-APR-12,Walter,,en,65.93.40.78,ronnie.loretta@sympatico.ca,15305896,000000124602295,5,5,,5
350670,17-APR-12,16-APR-12,Chenara,,en,69.158.169.197,rustsmith@sympatico.ca,15306060,000000124594539,5,5,"The initial options on the phone did not include internet account - it requested which phone account which wasn't what I was calling about.
Also the letter sent out about the expiring credit card does not mention what service it applies to. This would be useful. ",
350671,17-APR-12,16-APR-12,Analyn,,en,69.158.29.167,georginer@sympatico.ca,15298704,000000124608829,5,4,My previous experience was terrible.,4
350672,17-APR-12,16-APR-12,Ravi,,en,74.15.95.7,margaretathome@bell.net,15302654,000000124591614,5,5,nothing,4
350673,17-APR-12,16-APR-12,Diego,,en,70.53.57.48,klarissa@sympatico.ca,15301522,000000124588485,5,5,Nothing,5
350674,17-APR-12,16-APR-12,Mohammed,,en,174.91.43.219,apatrickjohnson@sympatico.ca,15294652,000000124596274,5,4,,5
350675,17-APR-12,16-APR-12,Andrew,,en,74.12.248.147,feldlevi@sympatico.ca,15298166,000000124596203,1,1,"This was day 5 of an outage - rep could not give any real info, and my request for a supervisor to call me did not happen.",1
350676,17-APR-12,16-APR-12,Karen,,en,31.6.61.232,barry.satchelle@sympatico.ca,15294968,000000124598838,5,5,,5
350677,17-APR-12,16-APR-12,Katlin,,en,74.15.83.177,jross@bell.net,15300958,000000124610895,4,4,removed the feature I requested three weeks ago,4
350678,17-APR-12,16-APR-12,Paola,,en,76.64.22.195,bsilverstein@sympatico.ca,15295618,000000124591815,5,5,bring the call center locations back to Canada,2
350679,17-APR-12,16-APR-12,Paula,,en,206.172.0.205,quickfox@sympatico.ca,15305110,000000124608193,3,3,"I returned a defective modem after having received a replacement modem. Even though Bell did receive the modem, you charged me anyway. ($75 + tax) This necesitated time on Bells' behalf and mine, to rectify. Wasted time. Also, Bell charged me interest on the money owed. Interest the Rep indicated to me would not be returned.",2
350680,17-APR-12,16-APR-12,Neha,,en,76.65.9.231,keybrown@bell.net,15301406,000000124595874,5,5,,5
350681,15-APR-12,13-APR-12,Gilberto Jose,,en,65.92.154.202,catfia@sympatico.ca,15273136,000000124560985,5,5,,5
350682,15-APR-12,14-APR-12,David,,en,70.26.100.188,glenysa349@sympatico.ca,15281136,000000124573675,5,5,I was very saatisfied with my experience with the Bell Representative.,5
350683,15-APR-12,14-APR-12,Farhana,,en,70.27.65.26,salloyd@bell.net,15285072,000000124566890,4,4,Speaking voice clarity & pronunciation in English,5
350684,15-APR-12,14-APR-12,Helenpearl,,en,70.52.217.38,debbie.langdon@sympatico.ca,15280124,000000124574307,5,5,"the work and feedback from both bell tech was really good , and they did everything and more to correct the problem .  Was completely satisfied , with there performance ",5
350685,15-APR-12,14-APR-12,Eddy,,en,64.231.186.35,dbdark@sympatico.ca,15280088,000000124571810,1,1,I had to call back twice for the same problem the first agent was seemed very unresponsive and unwilling to help out I was looking for the PPPoE username and password and instead of offering to help me find it or change it if I didn't know it agent just kept telling me its my b1 number that I should go find it and its in the little booklet that we where given when we hooked up the internet (we have been customers of bell for years the odds of that book still being around are slim to none) agent seemed like he really just wanted to dump the call and get it over with his service made me fell like canceling my services and switching to NRTC.,1
350686,15-APR-12,14-APR-12,Ivette,,en,64.228.91.111,pdevereaux@sympatico.ca,15284246,000000124564249,5,5,"Nothing, it was resolved quickly and accurately.",5
351172,17-APR-12,16-APR-12,Wayne,,en,65.95.201.174,morourke@bell.net,15303664,000000124600744,1,1,I would appreciate talking with someone in Canada who is respectful and takes the time to understand my concern.,2
351173,17-APR-12,16-APR-12,Will,,en,70.29.128.102,brian.anderson7@sympatico.ca,15295482,000000124606861,5,5,,5
351174,17-APR-12,16-APR-12,Mary Ann,,en,70.27.42.172,mergeb@sympatico.ca,15303174,000000124590551,4,4,,4
351175,17-APR-12,16-APR-12,William,,en,174.89.68.143,ed.thal@sympatico.ca,15297724,000000124598599,5,5,,5
351176,17-APR-12,16-APR-12,Houssem,,fr,65.93.127.15,abboud.nezam@sympatico.ca,15294000,000000124601609,5,4,GARDE TOUJOURS LE BON CONTACTE AVEC LE CLIENT.,5
351177,17-APR-12,16-APR-12,Marcus,,en,70.24.5.129,rdoliver@sympatico.ca,15305392,000000124592862,4,4,"Altho the fellow I was speaking with was very helpful, it would be better if we could speak with a Canadian English speaking person as it is sometimes hard to understand someone from India!!",3
351178,17-APR-12,16-APR-12,Nejib,,fr,70.53.217.215,michaud.danielle@sympatico.ca,15303272,000000124601473,5,4,"Le conseiller a été excellent. Mais étant donné que j'ai dû appeler Bell à tous les mois, depuis 4 mois, pour faire régler ce problème de facturation, je vais attendre de voir le résultat final  avant de vous dire si je suis satisfaite de Bell et si je vous recommanderais à d'autres personnes.
D'ailleurs, je vois que vous envoyez le sondage au nom de Jean-Yves Lalande alors que ça fait plusieurs années qu'il ne doit plus apparaître sur ce compte et que ça fait aussi plus de dix fois que je vous le mentionne. J'ai d'ailleurs déjà payé, il y a fort longtemps, les frais administratifs exigés par Bell pour faire le transfert de nom du compte à mon seul nom, et ce n'est toujours pas réglé, sauf pour la facture par la poste qui entre à mon nom. Pourtant, vous êtes en principe une organisation qui propose des solutions technologiques , donc vous devriez être en mesure de régler définitivement ce problème. En espérant que ce sera fait définitivement à partir de ce commentaire.
Merci et bonne journée!
D. Michaud",
351179,17-APR-12,16-APR-12,Partha,,en,74.15.52.118,phyl.tinning@sympatico.ca,15304838,000000124597798,5,4,Wonderfull patience by your representative.,5
351180,17-APR-12,15-APR-12,Caroline,,en,70.54.104.45,tblagonic@sympatico.ca,15292962,000000124581287,5,5,Nothing,5
351181,17-APR-12,15-APR-12,Gustavo,,en,70.54.104.45,tblagonic@sympatico.ca,15292964,000000124586360,5,5,"Extremely helpful, thank you again Gustavo!",5
351182,17-APR-12,15-APR-12,Dinesh,,en,67.71.124.251,cathy.sterling@sympatico.ca,15287664,000000124579811,3,4,to have someone work there that english is their FIRST language.  it is so difficult to have to ask them to repeat instructions several times.,3
351183,17-APR-12,16-APR-12,Sukumar,,en,70.28.56.132,charley.swordthrus@sympatico.ca,15296130,000000124601036,5,5,,5
351184,17-APR-12,17-APR-12,Aymen,,fr,65.92.220.182,alain.hardy@sympatico.ca,15294230,000000124613369,3,3,votre nouveau modem blanc est pourri. C'est clair qu'il sert à gerer le signal pour en donné le moins possible aux clients. Si je suis pendant 5 minutes à ne pas toucher l'ordinateur l'internet débarque!!!!,1
351185,17-APR-12,16-APR-12,Andrea,,en,70.24.1.214,mchell@bell.net,15303060,000000124593904,5,5,,4
351186,17-APR-12,16-APR-12,Marco,,en,174.95.169.144,tonymcdon@sympatico.ca,15307794,000000124605597,5,5,,5
351187,17-APR-12,16-APR-12,Mehdi,,fr,74.14.211.161,celinethivierge@sympatico.ca,15296022,000000124600895,5,5,Rien j'ai eu le renseignement que je voulais et c'était très bien expliqué,5
351188,17-APR-12,16-APR-12,Frank,,en,64.231.134.65,kev.young@sympatico.ca,15301376,000000124603919,4,4,He had a Spanish accent which gave me a little trouble understanding some words.Other than that he helped me very well as I am 72 and not very versatile with computers.,4
351189,17-APR-12,16-APR-12,Shri Hari,,en,70.24.17.54,ggmcle@bell.net,15298788,000000124595070,5,5,"We didn`t know how to reach the right person to fix our email ,but when we reached him he was great ",5
351190,17-APR-12,15-APR-12,Liza,,en,69.157.37.181,soucied@bell.net,15292712,000000124585762,5,5,,4
351191,17-APR-12,16-APR-12,Ann,,en,70.54.143.50,cfaultless@sympatico.ca,15296026,000000124608188,,,"get bill right 1st time
every Bell bill we receive,there is a
discrepency
makes you think you would be better off
with a different service provider",
351192,17-APR-12,16-APR-12,Leslie,,en,74.12.62.127,pataps@bell.net,15304470,000000124591756,5,4,,4
351193,17-APR-12,16-APR-12,Andre,,en,64.231.17.184,patrick.jordan@sympatico.ca,15304520,000000124611917,4,4,support better routers that are available on the market,3
351194,17-APR-12,16-APR-12,Abir,,fr,65.92.38.195,jalbertyves@bell.net,15300040,000000124588926,4,5,,5
351195,17-APR-12,15-APR-12,Kevin,,en,174.95.90.39,sonny0055@sympatico.ca,15292694,000000124584905,3,1,fix the problem,3
351196,17-APR-12,16-APR-12,Ruth,,en,70.49.226.154,attema@bell.net,15294790,000000124609830,2,1,"I didn't understand her an she didn't understand me.
Language is the big obstacle with my last 5 encounters to solve problems. I was told somebody would call me this morning to unblock one of our email address.
It's past noon and I didn't hear anything.
What a service",1
351197,17-APR-12,19-MAR-11,Chantal,,en,216.239.90.226,mahernorma@sympatico.ca,11444913,000000115877495,5,5,,5
351198,17-APR-12,16-APR-12,Shashank,,en,174.92.93.44,jbrodeur@sympatico.ca,15300196,000000124596578,5,4,,4
351199,17-APR-12,16-APR-12,Rym,,fr,70.48.190.103,richardperron832@sympatico.ca,15305582,000000124589052,5,4,instaler la fibre opticle serait bienvenue apres tant de promeazsse non tennue mois apres mois il ne reste que le rang 8 a ste hedwidge de roberval tres hate que vs teniez votre promesse bye et mercie richard epous de louisette desmeules ,4
351200,14-APR-12,13-APR-12,Aymen,,fr,184.144.210.191,laonde.je@bell.net,15275310,000000124551568,1,1,Envoyer un technicien,1
351201,16-APR-12,14-APR-12,Catherine,,en,70.27.143.98,jbaird002@sympatico.ca,15281756,000000124573896,5,4,,4
351202,16-APR-12,15-APR-12,Luis,,en,69.158.88.86,landgwylie@sympatico.ca,15290328,000000124580474,5,5,"Luis did not actually say what the problem was, he just fixed it in about 15 minutes.  Luckily, my daughter watched my screen and saw what he was doing so she told me after the call what he had done and why.  I understand that technical people often do not have the time to communicate the details as they have to move on to the next call so I am not complaining at all.  Luis provided great service to me and that is the important thing.  I have not had to call Bell for service in years and it was always time consuming and frustrating in the past.  Not this time.  It was a very positive experience and Luis was terrific....Linda Wylie",5
351203,16-APR-12,15-APR-12,Nischal,,en,174.88.245.212,terry.melski@sympatico.ca,15293006,000000124587402,4,4,Reduce waiting time,5
351650,17-APR-12,16-APR-12,Mohamed Yusuf,,en,70.53.93.204,isabel_mcleod@bell.net,15299824,000000124593784,5,3,"Help me to get Word on the computer, I used to have it but now I don't. 

also Iwould like to get rid of this 
IncrediMail.  Thank you
",5
351651,17-APR-12,16-APR-12,Gabriela,,en,184.145.9.81,rjbmh41@bell.net,15305644,000000124597871,3,3,,3
351652,17-APR-12,15-APR-12,David,,en,76.67.29.164,damunson@sympatico.ca,15288036,000000124579060,5,5,,5
351653,17-APR-12,16-APR-12,Abdul,,en,76.65.80.172,h.dunwoodie@sympatico.ca,15299166,000000124609731,4,4,,5
351654,17-APR-12,16-APR-12,Jose,,en,76.65.4.92,gfjoydon@sympatico.ca,15298778,000000124608936,4,4,,4
351655,17-APR-12,16-APR-12,Nathan,,en,74.12.19.110,dave.ozzy@sympatico.ca,15296922,000000124601963,1,,stop screwing up every account,1
351656,17-APR-12,16-APR-12,Pamela E,,en,70.30.108.196,harleyann.278@sympatico.ca,15299256,000000124592272,5,5,,5
351657,17-APR-12,16-APR-12,Kaouther,,fr,70.48.222.229,gerard.lachance@sympatico.ca,15298728,000000124595234,5,5,,4
351658,17-APR-12,14-APR-12,Julie,,en,64.231.61.156,rcjolliffe@sympatico.ca,15284630,000000124567256,4,4,,5
351659,17-APR-12,16-APR-12,Dixitulu,,en,174.91.87.82,prtl516@bell.net,15305056,000000124604511,5,2,"The help was great ,but I still cannot connect my Kobo to the internett,which I was doing in Florida with my personal WIFI I have over there and here with your WIFI,I just cannot connect,even though you made me change my password,had to fix all the gadgets that is laptops,I-pad my granddaughters
i-pod,my daughter in laws i-pod,everything works,except the KOBO,why is it that I had no problem in Florida and cannot connect it here.
",5
351660,17-APR-12,16-APR-12,Roy,,en,65.92.48.13,jsajer@sympatico.ca,15300974,000000124597912,5,5,,4
351661,17-APR-12,16-APR-12,Linda,,en,70.50.203.156,c_atkinson@sympatico.ca,15295678,000000124601730,4,4,,4
351662,17-APR-12,16-APR-12,Ahmed,,fr,64.228.80.49,michguillemette@sympatico.ca,15303354,000000124596112,5,4,,5
351663,17-APR-12,16-APR-12,Suresh,,fr,70.53.136.150,sam.lencioni@sympatico.ca,15306226,000000124597964,5,5,nil,5
351664,17-APR-12,16-APR-12,Snehalatha,,en,69.158.36.199,kh701@sympatico.ca,15301418,000000124597444,1,1,Getting my friggin address right would be a nice start!  Next increase the speed like it used to be.,2
351665,17-APR-12,16-APR-12,Rajni,,en,69.158.36.199,kh701@sympatico.ca,15301420,000000124597364,1,1,"The line was supposed to be tested at this time and instead my internet was cut off!   WTF?!?!?  Later is was resolved that it was due to the same modem that was working until Rajni ""tested"" the line and cut the service.",1
351666,17-APR-12,16-APR-12,Karen,,en,69.158.36.199,kh701@sympatico.ca,15301422,000000124601582,1,1,"This call was because the internet service was cut off while the line was being tested...and Karen stated it was because the modem failed not because of anything else - the modem, although old, was working prior to the line test.",1
351667,17-APR-12,16-APR-12,Behia,,fr,174.93.175.47,andre.chantigny@sympatico.ca,15294440,000000124590080,5,5,rien,5
351668,17-APR-12,16-APR-12,Alex,,en,69.158.36.199,kh701@sympatico.ca,15301424,000000124599517,1,1,"Alex had me run through several tests on my computer and modem only to tell me that the modem was dead.  It worked fine until a line test was done earlier.  Maybe, the problem was calling tech support and expecting something to be better.",2
351669,17-APR-12,13-APR-12,Katherine,,en,70.24.96.22,mmilkovich@sympatico.ca,15268336,000000124546478,5,5,0,5
351670,17-APR-12,16-APR-12,Francis,,en,70.54.21.187,ludwikela@sympatico.ca,15302326,000000124612658,5,5,,5
351671,17-APR-12,16-APR-12,Houssem,,fr,67.68.175.116,rogcaron@sympatico.ca,15305838,000000124612126,4,4,,5
351672,17-APR-12,16-APR-12,Asma,,fr,184.144.193.237,jp-croft@sympatico.ca,15300906,000000124590658,5,5,,4
351673,17-APR-12,15-APR-12,Khan,,en,216.82.243.88,sue.cooper@sympatico.ca,15292846,000000124583078,5,5,Cannot think of anything as my problem was resolved quickly and effiently.,5
351674,17-APR-12,15-APR-12,Ashwini,,en,70.54.8.133,dgunning@bell.net,15288252,000000124582233,1,1,"It would most certainly help if you employed people who can speak ENGLISH properly and not from INDIA.  I find it extremely frustrating and try to avoid, if at all possible, having to speak to anyone at Bell, and as you have probably noticed I no longer answer phone calls, as the odds of reaching someone who can speak ENGLISH is slight!!  I am a senior and not a TECHIE and after trying to follow your so-called simple instructions for your ""Paper Less Bill"" to then find out I can't get in is because ""I am not registered"".  At no time does it say you have to be registered!  If Bell doesn't soon sit up and take notice that many of their customers NO LONGER WANT TO BE CONNECTED WITH SOMEONE ON THE OTHER SIDE OF THE WORLD - TRY HIRING ""ENGISH SPEAKING CANADIANS"" for a change!",2
351675,17-APR-12,16-APR-12,Abdelalim,,fr,74.12.226.186,huguette.audy@sympatico.ca,15299600,000000124601056,2,,"je voudrais retifier,le représentent avec qui j`ai parler m`a dit s`appeller ALI donc je ne voudrais pas qu`une autre personne ,reçoive les commentaires à sa place ,donc moi je répond à ce sondage à partir du nom que m`a donner ce mr. soit ALI no: agent xx782 
mr. ne voulait pas discuter avec moi de les erreurs qui ont amener à celle pour lequ`el j`ai téléphoner. Impation ,pas gentil (POLI).désintéressé.",3
351676,17-APR-12,13-APR-12,Nayeem,,en,70.48.50.175,coby_3@sympatico.ca,15262698,000000124550823,5,4,Have the high speed on because we paid for it for some time without the services provided!!!!,3
351677,17-APR-12,13-APR-12,Nayeem,,en,70.48.50.175,coby_3@sympatico.ca,15262700,000000124550861,4,4,see previous comment,3
351678,17-APR-12,15-APR-12,Kat,,en,174.89.172.20,david.wilby@sympatico.ca,15288116,000000124580637,4,4,nothing,4
351679,17-APR-12,14-APR-12,Alvaro,,en,70.54.96.146,waseem52hussain@sympatico.ca,15286202,000000124571873,5,5,"Lower my cost;ha ha",5
351680,17-APR-12,14-APR-12,Shirley,,en,70.26.157.94,clairebondy@sympatico.ca,15279728,000000124570136,4,4,did i sign off correctly?I had a message that I was to get further help?I closed the message as I thought we were finished.,5
351681,17-APR-12,16-APR-12,Lucas,,en,50.100.186.16,drew.allin037@sympatico.ca,15297576,000000124593473,3,3,,4
351682,17-APR-12,15-APR-12,Krishnan,,en,76.68.115.4,hsweet@bell.net,15289254,000000124580498,5,5,,5
351683,17-APR-12,16-APR-12,Ben Bourouba,,fr,76.67.202.117,michel_larive@sympatico.ca,15303298,000000124604366,3,3,"j'ai pu ré-initialiser mon mot de passe, et m'inscrire à votre blog MAIS je n'ai toujours PAS pu confirmer électroniquement mon acceptation à la facturation électronique ... pourtant ça fait depuis 1984 que je travaille avec des ordinateurs mais là j'en suis au point de me demander si payer $2 par mois serait MOINS de trouble que de continuer à comprendre ce que vous tentez de nous faire  faire ... ",3
351684,17-APR-12,16-APR-12,Tara,,en,76.69.20.157,mjggreer@bell.net,15303518,000000124588441,4,4,,5
350161,14-APR-12,13-APR-12,Basker,,en,184.148.189.49,rjk.p@sympatico.ca,15269934,000000124540259,1,1,"Let me know you changed my password with out informing me so when I called back the next day with no service still and spent a second 1.5 hrs working through lack of connection until I asked about my password and found your rep changed it with out informing me, then your wonderful billing group refunded me $4, that was the slap in the face I neded to investigate an alternate provider, Bell sucks!  I have to rebbot your modem almost every day and the speed is pathetic, and way overpriced!",1
350162,14-APR-12,13-APR-12,Catherine,,en,76.68.80.204,i.walker@sympatico.ca,15265154,000000124544269,5,5,Can't think of anything further - Catherine was most helpful and it was a pleasure to speak to her.,5
350163,14-APR-12,13-APR-12,Salah,,fr,184.145.173.175,annie.martin@bell.net,15272600,000000124554878,1,1,ne pas me raccrocher la ligne aux nez,1
350164,14-APR-12,13-APR-12,Francis,,en,65.92.196.126,gerry.nesrallah@sympatico.ca,15264546,000000124540869,4,5,"I was on hold too long before someone answered. After about 10 minutes with this first person, he advised that he had to transfer me to someone else. I was then cut off, and had to call back in and wait on hold too long again waiting to speak to someone. Understandable that service outages result in more calls and longer queues, but having been cut off, the tech should have called me back rather than leave me to call back in and enter the queue a second time.",5
350165,14-APR-12,13-APR-12,Luis,,en,70.49.68.114,aubey.laufer@sympatico.ca,15272696,000000124560579,5,5,,5
350166,14-APR-12,13-APR-12,Sam,,en,74.14.146.27,shortly@sympatico.ca,15277256,000000124554672,5,5,Nothing,5
350167,14-APR-12,13-APR-12,Sandra,,en,70.52.221.195,sfraser25@sympatico.ca,15270634,000000124540488,1,1,Fix the issue,1
350168,14-APR-12,13-APR-12,G Benj,,en,69.156.116.119,lori_mccullough@sympatico.ca,15275510,000000124561265,5,5,Nothing.,5
350169,14-APR-12,13-APR-12,Nandhini,,en,184.147.178.204,susielawrence@sympatico.ca,15277484,000000124560351,5,5,"This tech rep was excellent and knew exactly how to fix the problem. I had called an hour previous to this, and the rep I had was totally useless and had not idea, in fact she was so frustrated not being able to help me that she accidently disconnected me! I was not happy with this incompetent rep. Especially when I had to wait 15 minutes to get a rep to pick up.",4
350170,14-APR-12,13-APR-12,Tess,,en,74.15.64.13,vagnh@sympatico.ca,15271670,000000124550273,5,5,,5
350171,14-APR-12,13-APR-12,Krishnan,,en,174.89.124.175,focus77@sympatico.ca,15274052,000000124554378,2,1,cug deeper into the probem it was   not a problem with hardware.the tech could have taken control and resolved theproblem   ,5
350172,14-APR-12,13-APR-12,Elmer,,en,184.145.117.113,ppusey@sympatico.ca,15276626,000000124556234,5,4,,5
350173,14-APR-12,12-APR-12,Alex,,en,70.51.206.4,tj_mulligan@sympatico.ca,15271466,000000124535164,5,5,,4
350174,14-APR-12,12-APR-12,Vidya,,en,70.54.132.135,lstocco@sympatico.ca,15267268,000000124537584,5,5,"Nothing, everything was fine.",5
350175,14-APR-12,13-APR-12,Borhen,,fr,70.53.171.36,rbeaudoin8@sympatico.ca,15269680,000000124545506,4,4,"La question étais pour le moderne , j'avais reçu une étiquette pour que je retourne le usager ,mais le texnicien l'avis enporté avec luis mois je l'avais plus, on ma répondu qu'ils allais annulé la demande de renvois quand ils allais recevoi le moderne du texnitien merci . raoul  ",5
350176,14-APR-12,13-APR-12,Rodolfo,,en,74.15.57.99,marbil@bell.net,15275718,000000124552885,5,5,,4
350177,14-APR-12,12-APR-12,Katlin,,en,70.52.216.92,m.thaya@sympatico.ca,15267372,000000124534879,5,5,In a competative world your charges for internet service is high. You should look after your customers so that they will not switch the service to other internet providers.,3
350178,14-APR-12,13-APR-12,Salvador,,en,174.89.69.92,beaver-trailer-park@sympatico.ca,15272824,000000124554386,3,1,"listen my concerns as I explainded all the problems and the steps have proof of less then 1 mbps downloads checked just before this survey which is April 14 2:10pm download speed is .22 kbps

this is why I will be switching to cable  once they hook my service up I will be leaving Bell as 3 weeks is to long and to get this type of speed when I'm paying $70.00 per month my dial up connection is faster. if you want to see the proof I did a print preview from the conection test screen so you can see that the results are poor",1
350179,14-APR-12,13-APR-12,Luis,,en,184.146.172.130,randsg@sympatico.ca,15276726,000000124554035,5,5,,4
350180,14-APR-12,13-APR-12,Jose,,en,76.64.134.133,p.lindsay@bell.net,15268916,000000124539944,5,4,Nothing,5
350181,14-APR-12,13-APR-12,Jamie,,en,70.49.111.173,fourties@sympatico.ca,15274060,000000124560888,5,5,,5
350182,14-APR-12,13-APR-12,David,,en,184.151.152.138,andrew.yorke@bell.net,15272566,000000124557295,4,1,"This is an ongoing problem and the issue was not resolved.  David performed admirably, however the internet service you are providing is substandard.  I have paid for internet for a month now and have not been able to surf the web.",1
350183,14-APR-12,13-APR-12,Mohammed,,en,50.101.79.214,jgoring@sympatico.ca,15274828,000000124557957,1,1,"As a retired Bell Employee , this recent experience , was at the best VERY DISAPPOINTING . Problem still not totally solved !",2
350184,14-APR-12,12-APR-12,Joan,,en,70.55.97.70,plynn.charron@sympatico.ca,15269374,000000124534251,4,4,"My recent experience was an address confirmation, BECAUSE I have not been receiving my ""paper bills for the last 4 months, as someone at Bell had combined my 2 seperate bills(phone & internet) into 1,and then cancelled my original phone account.All of this has caused me problems...I am hoping this month- April- will be correct. ",3
350185,14-APR-12,13-APR-12,Kanchumarthi,,en,70.55.8.57,christine.barron@sympatico.ca,15273246,000000124559848,4,4,,5
350186,14-APR-12,13-APR-12,Jorge Alberto,,en,74.4.118.120,k.russell@sympatico.ca,15266360,000000124548362,4,3,Tech was very helpful but unfamiliar with the new virus and how to fully remove it.,4
350187,14-APR-12,13-APR-12,Alejandro,,en,174.95.17.225,popstar@sympatico.ca,15276614,000000124560759,5,5,make sure the internet is working and not down so many times.,3
350188,14-APR-12,13-APR-12,Mohammed Zaid,,en,76.71.92.224,asundy@bell.net,15272682,000000124551493,5,5,I was exceptionally pleased with the person who helped me to resolve the problem I had.  Please give my thanks to him.,5
350189,14-APR-12,13-APR-12,Nice,,en,64.231.180.163,krderbyshire@bell.net,15275235,000000124552801,5,5,I found that the wait to talk to a representative was way too long.,5
350190,14-APR-12,13-APR-12,Edgardo,,en,184.148.189.43,stacynet@sympatico.ca,15277394,000000124554282,5,5,,5
350191,14-APR-12,13-APR-12,Celina,,en,174.93.61.157,dan.galesanu@sympatico.ca,15273432,000000124561144,5,5,,5
350192,14-APR-12,13-APR-12,Frank,,en,70.26.134.65,alipton@sympatico.ca,15272502,000000124551743,4,4,"You list the representative as Frank.'He said he was Jose????????
Tsk, tsk. Don't you know who it was?",3
350193,14-APR-12,12-APR-12,Farhana,,en,64.231.122.47,lwcook@sympatico.ca,15267324,000000124533420,5,5,,5
350687,15-APR-12,14-APR-12,Denys,,en,65.92.207.29,jjjdavis@sympatico.ca,15281974,000000124563320,1,1,,3
350688,15-APR-12,13-APR-12,Samiha,,fr,76.69.197.71,gerald.fortier20@bell.net,15274220,000000124554124,3,4,avoir corrigé la facture correctement du premier coup. Chaque fois qu'il y a des modifications le client doit faire corriger la facturation 2 à 3 mois consécutif.,4
350689,15-APR-12,14-APR-12,Temsu,,en,65.92.207.29,jjjdavis@sympatico.ca,15281976,000000124565117,2,2,"we were to receive a call back after our 2nd call to Bell regarding internet being down. The first call was disconnected after being on hold for  quite some time.  No call back was received, no message left.",3
350690,15-APR-12,14-APR-12,Sahali,,fr,184.151.114.71,filf@sympatico.ca,15280760,000000124575139,5,5,La résolution de mon probleme ainsi que le travail du representant ont été plus que satisfaisant.Merci. f.f.,5
350691,15-APR-12,14-APR-12,Hussain,,en,184.144.20.138,pmcinnes4@bell.net,15284400,000000124569469,5,5,"Nothing. Everyone, especially Henry, was patient and very helpful",5
350692,15-APR-12,14-APR-12,Habil,,en,64.231.243.38,falomo@sympatico.ca,15280680,000000124574101,5,5,,5
350693,15-APR-12,14-APR-12,Juan,,en,76.69.69.241,marilynne.henry021@sympatico.ca,15283270,000000124573055,3,3,,3
350694,15-APR-12,14-APR-12,Rudys,,en,65.93.33.95,cat007@bell.net,15279530,000000124570144,5,5,,5
350695,15-APR-12,14-APR-12,Aroua,,fr,67.68.194.19,mdgiasson@sympatico.ca,15283472,000000124561949,5,5,rien en particulier,5
350696,15-APR-12,14-APR-12,Paul-Henri,,en,76.64.126.109,finger1or2@bell.net,15280764,000000124567598,5,5,,4
350697,15-APR-12,13-APR-12,Franssesca,,en,184.147.192.23,w.zimmerman@sympatico.ca,15277854,000000124553556,5,5,,5
350698,15-APR-12,14-APR-12,Pamela,,en,70.24.155.131,sherwin3@sympatico.ca,15285354,000000124562781,5,5,,4
350699,15-APR-12,14-APR-12,Neha,,en,65.93.40.55,spyderman@bell.net,15285534,000000124565864,5,5,Have a real person answer the phone You know customer service,4
350700,15-APR-12,14-APR-12,Nora,,en,70.24.155.131,sherwin3@sympatico.ca,15285356,000000124562030,5,5,,4
350701,15-APR-12,13-APR-12,Emily,,en,65.94.225.56,marziatico@bell.net,15275843,000000124559504,5,5,Not a thing Emily was great you need more reps like her!,5
350702,15-APR-12,13-APR-12,Abdel basset,,fr,174.95.187.127,gagnonf1@sympatico.ca,15264414,000000124540286,5,5,,5
350703,15-APR-12,13-APR-12,Julio,,en,76.64.149.23,carleb@bell.net,15273092,000000124556277,5,5,"the teechie had an accent which at times, was hard to decipher",3
350704,15-APR-12,13-APR-12,Henry,,en,184.147.11.231,de.sloski@bell.net,15263162,000000124546061,5,5,,5
350705,15-APR-12,13-APR-12,Nadia,,fr,174.93.181.66,lraymond67@sympatico.ca,15275548,000000124553521,5,5,,5
350706,15-APR-12,12-APR-12,Christopher,,en,70.51.216.155,bcdhunter@sympatico.ca,15261616,000000124533720,5,5,,4
350707,15-APR-12,14-APR-12,Mathieu,,en,174.88.86.166,colitto@bell.net,15279828,000000124561893,4,5,,5
350708,15-APR-12,14-APR-12,Med Ramzi,,fr,70.53.140.37,rits1lar@sympatico.ca,15284736,000000124570287,5,4,il a fait ce quil fallait faire ,4
350709,15-APR-12,13-APR-12,Ajay,,en,69.158.13.36,waynelau@sympatico.ca,15271868,000000124549430,5,5,Answer my qustion accuate to me.,5
350710,15-APR-12,14-APR-12,Shroff,,en,65.92.4.201,pitzi@bell.net,15284380,000000124572916,4,4,To give me the right information from the begining so I wouldn't have to call.,4
350711,16-APR-12,15-APR-12,Ronald,,en,174.88.6.176,bm.thompson@bell.net,15287418,000000124577277,3,3,"Provide much more concrete information. Although the Bell rep was polite,  the only concrete information the Bell rep was able to provide me was that my inability to access my Bell internet was not the fault of my computer or internet modem.  He told me the fault was in Bell's provision of my internet service in central Ontario which was not operating correctly and that the issue was being addressed by Bell.  I asked the Bell rep over what geographic area the service was down, why the problem had happened, why the breakdown was not publicized in other media, and how long the issue was expected to last.  He did not have answers to any of my questions.  While I do realize that the Bell rep was not provided with the answers to my questions, I would appreciate knowing the answers to these questions even now.",3
350712,16-APR-12,13-APR-12,Pavan,,en,65.92.46.119,nfitzgerald@bell.net,15268622,000000124547870,3,4,He went into my computer and I told him when he went into add and deleat not to deleat anything but he convinced me he had to deleat some things which I said I wold rather I did well know I have lost my internet provider and lots of things the whole top of my computer is wiped clean and I haave no favouites I am furious,2
350713,16-APR-12,15-APR-12,Mike,,en,142.76.1.62,teresaprz@sympatico.ca,15293000,000000124577341,3,2,,5
350714,16-APR-12,14-APR-12,Marc-Andre,,en,67.68.42.187,hicksr@sympatico.ca,15281396,000000124574767,5,5,,5
350715,16-APR-12,15-APR-12,Krishnan,,en,70.48.53.254,pawne@sympatico.ca,15291708,000000124583721,5,4,,4
350716,16-APR-12,14-APR-12,Vijay,,en,76.68.108.217,menu@sympatico.ca,15283516,000000124575201,1,1,At this point I have already made a few calls regarding my internet.  They said a technician would be at my house between 5-9.  At this point (after 9 and waiting at home) I had to call to get a status update.  Again being put on hold for more than 40 minutes.  Terrible customer service.,1
350717,15-APR-12,14-APR-12,Casey,,en,69.158.14.99,dewainequest@bell.net,15280206,000000124564887,5,5,the gentle man very nice and he knows what he is doing. thanks alot,5
350718,15-APR-12,13-APR-12,Joan,,en,65.95.187.111,jaylee1@sympatico.ca,15265538,000000124542416,5,5,,5
350719,15-APR-12,13-APR-12,Houssem,,fr,69.159.136.25,jos.berube@sympatico.ca,15274974,000000124555607,5,4,J'ai aimé la rapidité pour résoudre le problème de mon ordi...excdellent travail de la part du technicien...merci...,5
350720,15-APR-12,14-APR-12,Matthew,,en,184.151.61.212,arbarker@bell.net,15278770,000000124570303,4,4,"The problem found was that Bell had canceled my email account because of a switch from high speed unplugged to a Netgear Hub,and I was not notified before shutting down my email account.",4
350721,15-APR-12,12-APR-12,Mohamed,,fr,184.144.155.176,mhpayment@bell.net,15268080,000000124534205,5,5,,5
350722,15-APR-12,13-APR-12,Silvia,,en,70.49.193.13,abmcivor@sympatico.ca,15260814,000000124546495,5,5,Nothing Else,5
350723,15-APR-12,12-APR-12,Manoranjith,,en,174.92.50.209,canusa@sympatico.ca,15262204,000000124536868,5,4,NOTHING,5
350724,15-APR-12,14-APR-12,Taoufik,,fr,184.144.219.106,dali2002@sympatico.ca,15279970,000000124574873,4,4,,4
350725,15-APR-12,13-APR-12,Emily,,en,67.71.144.70,marandb@sympatico.ca,15275716,000000124555797,4,4,,3
350726,15-APR-12,13-APR-12,Ajay,,en,70.51.168.216,larry_wong@sympatico.ca,15275324,000000124559625,5,5,service was excellent,5
350727,15-APR-12,14-APR-12,Ahmed,,en,70.55.183.90,andre1691@sympatico.ca,15278640,000000124574045,1,1,Have the technician speak better English or French at the least!,3
350728,16-APR-12,15-APR-12,Miroslav,,en,64.203.236.79,sweetwilly@sympatico.ca,15292898,000000124583384,5,5,,5
349676,13-APR-12,13-APR-12,Bryan,,en,184.147.231.39,gailthompson@sympatico.ca,15264416,000000124545461,5,4,,5
349677,13-APR-12,13-APR-12,Estephania,,en,184.147.231.39,gailthompson@sympatico.ca,15264418,000000124541712,5,4,,5
349678,13-APR-12,13-APR-12,Rashika,,en,184.147.231.39,gailthompson@sympatico.ca,15264420,000000124545785,5,4,,5
349679,13-APR-12,12-APR-12,Jessica,,en,184.147.231.39,gailthompson@sympatico.ca,15264422,000000124534885,5,5,,5
349680,13-APR-12,13-APR-12,Hector,,en,70.49.62.48,alicehodan@sympatico.ca,15261046,000000124544687,5,5,"it was perfect, solved the problem ",5
349681,13-APR-12,13-APR-12,Sylvain,,en,64.231.6.116,john79@bell.net,15266050,000000124542692,5,5,Nothing,5
349682,13-APR-12,12-APR-12,Cristobal,,en,50.100.148.238,bvenning@sympatico.ca,15262108,000000124536384,5,4,,4
349683,13-APR-12,13-APR-12,Alexandre,,en,184.146.132.215,gcosta@sympatico.ca,15264474,000000124543956,5,5,Made the wait times shorter but I understand that testing lines can take some time,4
349684,13-APR-12,13-APR-12,Denice,,en,174.91.59.151,jocar5@sympatico.ca,15265974,000000124540119,4,4,,4
349685,13-APR-12,13-APR-12,Mir,,en,174.91.153.23,george35@bell.net,15264518,000000124550651,4,4,yast perfect  #11,5
349686,12-MAR-12,11-MAR-12,Mathieu,,en,70.29.14.83,shirleystride12@sympatico.ca,15220034,000000123844301,2,1,"He could have helped me out online but it did not even try.  He said I needed to have repair person come to my computer, and so I did have one come to my home.  The repairman was the worst rep I ever had.  All he kept saying was how much money it was going to cost me, so I said I would not pay for it.  Today, Monday I called Bell again and they connected me to someone and she helped me online to fix my computer problem, why did this not happen on Sunday ??  Your 'repair man' left my home before I even finished talking to your office again, he said if anywork has to be done here, I won't be doing it, and he walked out the door.
His attitude towards us was not called for at all!!!",3
349687,12-MAR-12,07-MAR-12,Habil,,en,50.100.80.33,wsyper@sympatico.ca,15179950,000000123777663,5,5,,5
349688,12-MAR-12,09-MAR-12,Edwin,,en,76.67.122.94,eastwindy@sympatico.ca,15195670,000000123816080,5,4,"Iv'e called 3 times over 3 days for help.Of 3 reps,John was the very best and went beyond to help.A very good tech.And I thank him  J.O.",5
349689,12-MAR-12,11-MAR-12,Edward,,en,65.92.32.55,keithschultz@sympatico.ca,15217662,000000123851659,4,4,,4
349690,12-MAR-12,11-MAR-12,Nouha,,fr,142.83.138.6,manongilles@sympatico.ca,15218260,000000123843933,2,1,ça fait plusieurs fois que j'appelle et vous ne réussisez pas à résoudre mon problème. Quand on m'a dit que cela passerait à un 2e niveau...j'aurais aimé pouvoir avoir accès tout-de-suite ou pouvoir fixer un rendez-vous. Il semble que vous ayez appeler à la maison cet après-midi mais je travaille. Alors je ne sais pas quand je pourrai parler à ce 2e niveau...je n'ai pas eu accès à internet durant plusieurs journées ce mois-ci et je paie et je paie environ 56$ /mois pour l'internet.Je songe donc sérieusement à aller avec un autre fournisseur!,2
349691,12-MAR-12,11-MAR-12,Zulfiquar,,en,64.231.226.63,crawfordf@sympatico.ca,15215592,000000123852324,5,5,nothing things went verry good,4
349692,12-MAR-12,20-FEB-12,Nawel,,fr,74.15.142.68,mickey-m@sympatico.ca,14989142,000000123396644,5,5,,5
349693,14-MAR-12,13-MAR-12,Khalil,,fr,70.53.145.116,charif.madih@sympatico.ca,15237038,000000123887550,5,5,,5
349694,14-MAR-12,13-MAR-12,Manel,,fr,184.145.148.180,gaetane.caron@bell.net,15239138,000000123884393,3,3,,2
349695,16-MAR-12,15-MAR-12,Richard,,en,74.12.235.17,susan.flemming@sympatico.ca,15259272,000000123936133,4,3,I was a little annoyed that my issue was not resolved earlier in the week. I had been given conflicting responses. It seems there is a communications deficit within Bell. ,3
349696,16-MAR-12,15-MAR-12,Tyler,,en,174.94.32.119,James_42@sympatico.ca,15248398,000000123949616,5,4,"I DID HAVE A PROBLEM WITH THE FIRST AGENTS 
ACCENT FOUND HIM QUITE DIFFICULT TO UNDERSTAND AT TIMES AND HAD TO ASK HIM TO SAY AGAIN I AM NOTE SURE WHAT ACCENT HE HAD BUT IT WAS NOT CUSTOMER ORIENTATED IN MY OPINION.",5
349697,16-MAR-12,15-MAR-12,Jeffery,,en,67.201.144.50,kpr@sympatico.ca,15254704,000000123950446,5,5,,5
349698,16-MAR-12,15-MAR-12,Etienne,,en,70.51.173.7,lang.p@sympatico.ca,15254830,000000123948426,5,5,Nothing at all-the agent was great !!!!,5
349699,16-MAR-12,15-MAR-12,Hanene,,fr,184.145.215.139,duvaldiane@sympatico.ca,15251528,000000123942365,4,,"manque de suivi dans les dossiers.  Le retour du modem récupéré par les techniciens le 9 février n'a pas encore été enregistré dans notre dossier à la mi mars, donc lettre pour nous demander de l'envoyer, mais nous ne l'avons pas.",4
349700,16-MAR-12,15-MAR-12,Sofien,,fr,76.65.102.77,suzanne.rougeau@sympatico.ca,15259295,000000123944447,5,5,,5
349701,16-MAR-12,15-MAR-12,Klai,,fr,76.65.102.77,suzanne.rougeau@sympatico.ca,15259296,000000123945731,5,5,,5
349702,16-MAR-12,15-MAR-12,Leslie,,en,76.65.46.78,harringtonsc@sympatico.ca,15252822,000000123938136,5,5,,5
349703,16-MAR-12,15-MAR-12,Earl,,en,70.24.148.233,johnbrunke@sympatico.ca,15254048,000000123953264,1,1,Change to another internet provider,1
349704,16-MAR-12,13-MAR-12,Angie,,fr,76.67.215.150,bertha.brassard@sympatico.ca,15236210,000000123891244,3,3,,3
349705,16-MAR-12,15-MAR-12,Celina,,en,70.50.199.198,feniks@bell.net,15251964,000000123954379,1,1,,1
349706,16-MAR-12,15-MAR-12,Kais,,fr,76.64.27.61,jackpro@bell.net,15253308,000000123940597,5,5,Rien. c'était parfait. le conseiller èa qui j'ai parlé était d'un grande gentillesse et d'une patience a toute épreuve. Il en a été de-mme avec ceux avec qui j'ai clavardé.,5
349707,16-MAR-12,15-MAR-12,Kota,,en,70.50.199.198,feniks@bell.net,15251966,000000123949619,1,1,,1
349708,16-MAR-12,15-MAR-12,Irving,,en,216.254.142.195,donejones@sympatico.ca,15251374,000000123946923,3,,still waiting for a call from management on my issue,2
349709,16-MAR-12,15-MAR-12,Cecile,,en,199.166.15.229,marilyn.studiom@sympatico.ca,15255768,000000123951118,5,5,nothing missing,5
349710,16-MAR-12,15-MAR-12,Kumar,,en,70.54.47.94,rolfe.burger@bell.net,15258232,000000123951880,1,1,"While attempting to answer this survey, my DSL went offline again for almost an hour.

You are very close to losing a customer: phone, internet, television... the whole shebang.

Eastlink cable is available here and their price is about the same as Bell.  When we moved here, I chose to stay with Bell.  Looks like my decision was faulty.  But it can be corrected very easily.

Over the past couple of years, Bell service and value have deteriorated dramatically.  I have been very patient, but - frankly - it doesn't feel like my loyalty is repaid very well.",1
349711,16-MAR-12,15-MAR-12,Houssemeddine,,fr,70.49.95.69,legarejeanpaul@sympatico.ca,15254950,000000123948072,5,4,totalement correct pas a amiliorer,5
349712,16-MAR-12,15-MAR-12,Anna,,en,70.24.114.96,jim.holliday@sympatico.ca,15253796,000000123936254,4,4,The experience leading up to the call to the customer service rep. was extremely annoying! I would like the opportunity to express my displeasure and I hope that I am approached to set forth my reasons.,3
348310,11-MAR-12,10-MAR-12,Mohamed Hedi,,fr,184.146.249.137,yblevesque@sympatico.ca,15214008,000000123830617,5,5,Je n'ai rien à ajouter car le service a été impeccable. Merci,5
348311,15-MAR-12,13-MAR-12,Mamta Tank,,en,70.24.150.72,janepenney_9@sympatico.ca,15240439,000000123882356,1,1,"she made the problem worse, I started with a new printer that couldn't Wi-Fi omputer. By the time she turned me over to a co-worker I was no longer connected to the internet with my computer",1
348312,15-MAR-12,07-MAR-12,Corey,,en,50.101.56.64,abia@sympatico.ca,15167286,000000123765339,1,2,"representatives do not follow up on what they say that they would. so far I've I have spoken to 7 reps.The last one(emp. # 6048867)is charging me $15.63 more for the services that I was told were included in the original TV package.
Your employees seem to be dishonest.    
I am almost ready to cancel the whole 
""deal""",2
348313,15-MAR-12,12-MAR-12,Srinivasan,,en,70.26.95.182,melissa.smitka@bell.net,15229698,000000123876214,4,4,today I was informed mynew bill is being mailed and when the new due dateis for April 5 for both home phone and internet:),5
348314,15-MAR-12,12-MAR-12,Stacey,,fr,65.93.156.7,muguer6@sympatico.ca,15230324,000000123856396,4,4,,4
348315,15-MAR-12,12-MAR-12,Rabeb,,fr,70.29.216.204,doucamour@sympatico.ca,15224642,000000123866617,5,4,C'est que j'ai pas su combien je vais payer pour mes services de Bell les mois avenir. Je vais attendre le mois prochain. ,4
348316,18-MAR-12,15-MAR-12,Mokhtar,,en,78.159.121.135,lifesentence@sympatico.ca,15255036,000000123954296,5,5,"1. Employee: Nothing to improve. The service I received from the rep was exemplary.

2. Technology: lower the volume of the music for your hold.",5
348317,13-APR-12,12-APR-12,Med Aymen,,fr,76.70.60.118,lu.bellule1@sympatico.ca,15267274,000000124537166,1,1,"Je n'ai pas eu la possibilité de poser ma question, le technicien m'a dit que l'on ne pouvait pas m'aider à résoudre ce problème p.q. non couvert...",3
348318,13-APR-12,12-APR-12,John,,en,70.31.122.194,jmilburn@sympatico.ca,15265920,000000124538497,4,5,wolume transmission of voice may have been amplified...,5
348319,13-APR-12,12-APR-12,Naveed,,en,70.54.37.33,maywallace@sympatico.ca,15267876,000000124536407,5,5,faster service,5
348320,13-APR-12,13-APR-12,Rym,,fr,76.67.188.205,cdat2@sympatico.ca,15262368,000000124545269,5,5,,5
348321,13-APR-12,12-APR-12,Helenpearl,,en,174.95.85.86,mstay@sympatico.ca,15268506,000000124536322,5,5,Nothing,4
348322,13-APR-12,13-APR-12,Mohamed Ali,,fr,174.93.231.87,allf@bell.net,15261082,000000124546149,2,1,,3
348323,13-APR-12,13-APR-12,Rym,,fr,67.68.75.212,mbinet7@sympatico.ca,15267886,000000124540584,4,5,"La dernière demande a été satisfaisante,mais les deux autres aupar avent me donnait la sensation qu'il voulait me vendre quelque chose plutôt que de répondre à ma demande. Lors d'un changement de service pour réduire mes coût j'ai passé d'un service internet modéré plutôt que haute vitesse et je suis satisfait. Par contre ce qu'ils ne m'ont pas dit c'est que je tombais sans protection (anti virus) et aujourd'hui leur préoccupation c'est de m'en vendre un.
Je suis tanné de toujours payer payer et payer. 
Merci de votre attention
Marcel Binet",2
348324,13-APR-12,13-APR-12,Nayeem,,en,65.95.7.7,davidwaite@sympatico.ca,15263096,000000124550464,5,5,Nothing Nayeem was perfect.,5
348325,13-APR-12,12-APR-12,Cristobal,,en,76.69.136.26,gholler@sympatico.ca,15264570,000000124537965,5,3,"Nothing,  your services was great. I found the problem the next day on my own. There was no hope in hell that you could figure out the problem.
The problem turn out to be a German and his stubbornist.  God Helen me. Thanks again your people were great.
George Holler",5
348326,14-APR-12,13-APR-12,Franssesca,,en,174.95.72.110,ronsutherland@sympatico.ca,15270170,000000124545206,2,3,,2
348327,14-APR-12,12-APR-12,Klai,,fr,70.51.47.191,audrey_613@bell.net,15261426,000000124538431,5,5,message d'accueil enregistrer,4
348328,14-APR-12,12-APR-12,Gilberto Jose,,en,65.92.163.32,sfichman@bell.net,15270628,000000124538156,5,5,"I had difficulty hearing the technician who was amazingly knowledgable ,patient and polite
",5
348329,14-APR-12,13-APR-12,Cecile,,en,70.49.229.46,lucillesmith89@sympatico.ca,15267294,000000124541840,4,4,I would rather not have waited well over half an hour before I was able to talk to a tech rep. This woman got things back up and running in no time... but bell internet here is way to slow at 300 to a max of 645 kb/s and that's hardly high speed....but this seems to be the Bell way in this city... ,2
348330,14-APR-12,13-APR-12,Oscar,,en,70.54.18.10,armindo.silva@sympatico.ca,15261338,000000124546287,3,3,call me on time as agreed,5
348331,14-APR-12,12-APR-12,Tess,,en,76.65.187.57,ericvan01@sympatico.ca,15263934,000000124537113,1,2,"Gave me a reason to stay!  After overpaying for years (80 a month; check the bills), you wanted me to pay 30 dollars for shipping a new router. Talk about an ad for videotron...",2
348332,14-APR-12,13-APR-12,Linda,,en,67.71.85.224,2toguys@sympatico.ca,15260470,000000124549195,1,1,Clearly the rep was not able to resolve my problem. In spite of my attempts to escalate the problem to a higher level of technical support it was clear that she had no interest in my problem and hence not help.  I will now call back and demand better help . ,2
348333,14-APR-12,13-APR-12,Mohamed,,fr,67.68.111.84,jacques.vallee@bell.net,15265420,000000124539949,1,1,"Je repond a ce questionnaire pour un appel qui a eu lieux le 12 avril vers 23 hres. Appelle pour le quel vous ne m'avez pas fait parvenir de sondage. 

L'attitude du representant a été tel que je ne recommandertait pas vos services. ",1
348334,14-APR-12,13-APR-12,Khouloud,,fr,184.148.223.232,marcel.archi@sympatico.ca,15267550,000000124538838,4,4,qu'on coit capable de comprendremieux celui ou celle qui parle,4
348335,14-APR-12,13-APR-12,Rym,,en,70.31.225.196,jarin_ltd@sympatico.ca,15265520,000000124548554,5,5,,5
348336,14-APR-12,13-APR-12,Insaf,,fr,50.100.132.144,monique065@sympatico.ca,15268416,000000124541540,5,5,,4
348337,14-APR-12,13-APR-12,Jose,,en,174.95.143.52,g.scott@bell.net,15264366,000000124540498,2,3,Check to see if the service was down in the Kanata area first. Before unpluging cables.,3
348338,14-APR-12,13-APR-12,Rym,,fr,70.30.150.47,anne.vallee@sympatico.ca,15261246,000000124539378,4,4,Remettre le service à la date prévue.,5
348339,14-APR-12,13-APR-12,Roy,,en,174.95.215.237,blahtinen@bell.net,15261832,000000124540384,5,3,,5
348340,14-APR-12,13-APR-12,Houda,,fr,70.50.146.219,pdesjardins1@sympatico.ca,15269118,000000124547582,5,5,Rien du tout la conseillere etait tres courtoise et proffessionelle.,5
348341,14-APR-12,13-APR-12,Francis,,en,65.93.107.72,sbrunt1@bell.net,15270540,000000124539694,5,5,nothing,5
348342,14-APR-12,13-APR-12,Shaik Rameez,,en,174.91.9.208,mukili@sympatico.ca,15268530,000000124543429,5,5,nothing,5
348343,14-APR-12,13-APR-12,Xenia,,en,50.101.223.73,nick.savidis@sympatico.ca,15268650,000000124547776,4,4,,3
348344,16-MAR-12,15-MAR-12,Srinivasan,,en,174.91.59.151,jocar5@sympatico.ca,15253946,000000123946957,2,1,Know the answers to my problem,2
348345,23-MAR-12,09-MAR-12,Martine,,fr,184.145.220.73,michel84@sympatico.ca,15200368,000000123808381,5,5,,5
348759,12-MAR-12,09-MAR-12,Eya,,fr,65.94.124.183,carolinesabbagh@sympatico.ca,15194084,000000123810675,1,1,"J'ai une plainte à déposer en général contre tout le service de support technique internet qui se trouve en TUNISIE.  Le problème est RÉCURRENT, donc je l'expérimente à toutes les fois que j'ai , et c'est un problème internet RÉCURRENT RÉGULIER à tous les 4 mois à peu près, j'ai des problèmes de connexions internet.  Je suis OBLIGÉE de téléphoner à votre service de support technique en français basé en TUNISIE.  Toutes les personnes incluant  celle à qui j'ai parlé se montre EXTRÊMENT POLIE ET AVENANT AU TÉLÉPHONE mais ils ne comprennent pas notre culture de langue même en français dans le rapport aux situation technique. Notre façons d'exprimer le problème exéprimenter avec notre modem internet ces gens là tous incluant celle à qui j'ai parlé, veulent absolument se montrer connaissant et ne comprennent pas du tout les problèmes que nous vivons, MÊME LORSQU'IL Y A UN PROBLÈME FRÉQUENT AVEC LES SERVEUR DE BELL, CAR TOUS MES PROBLÈMES VIENNENT TOUS DES SERVEURS DE BELL ET TOUS LES REPRÉSENTANTS DE LA TUNISIE TOUS, VEULE NT DÉFENDRE À TOUS PRIX LES INTÉRÊTS DE BELL, CAR C'EST LEURS PROPRES EMPLOIS QU'ILS DÉFENDENT ET PAS NOS PROBLÈMES.  ILS NE COMPRENNENT PAS NOTRE RÉALITÉ ICI TECHNIQUE AU CANADA.  ILS N'ONT PAS LA COMPÉTENCE TOUS POUR RÉSOUDRE DES PROBLÈMES DE CONNEXIONS ET J'AI PARTICULIÈREMENT CONSTATÉ ALORS QUE JE SUIS RESTÉE 48 HEURES SANS INTERNET, À CAUSE D'UNE PANNE GÉNÉRALE CAUSÉ PAR BELL MAIS SURTOUT DE L'INCOMPETENCE D'UNE JEUNE PRÉPOSÉE DE LA TUNISIE QUI M'A INVITÉE À TOUS DÉCONNECTÉ DE MON MODEM ET FILAGE ALORS QU'ELLE N'AVAIT PAS BIEN LU SES PROPRES NOTES POUR CONSTANTER QUE LA PANNE GÉNÉRALE DANS MON SECTEUR PROVENAIT DES SERVEURS DE BELL ET NON PAS DE MON MODEM,. TOUS CES BRAVES PERSONNES EN TUNISIE ONT BESOIN DE TRAVAILLER À TOUS PRIX ET ILS REPRÉSENTENT MAL D'UN POINT DE VUE SUPPORT TECHNIQUE LES INTÉRÊTS DE BELL CANADA.  SEULS ET J'INSISTE DES TECHNICIENS DU QUÉBEC OU D'OTTAWA EUX COMPRENNENT NOTRE REALITÉ ET LES NUANCES DE NOTRE LANGAGE TECHNIQUE.

LA TUNISIE VA NUIRE CONSIDÉRABLEMENT AU SERVICES OFFERTS PAR BELL ET JE VEUX DÉNONCER CETTE SITUATION IRRITANTE ET RÉCURRANTE,  J'EN AI ASSEZ D'ÊTRE OBLIGÉE DE TOMBER SUR TOUTES CES PERSONNES POLIES, BIEN INTENTIONNÉE MAIS QUI NE RÉPONDENT PAS À NOS PROBLÈMES ET AUCUNE PERSONNE DU SUPPORT TECHNIQUE N A RÉSOLUE UN SEUL DE MES RÉELS PROBLÈMES TECHNIQUE AVEC L'NTERNET.  ELLES N'ARRÊTENT PAS DE JETER LE BLÂME SUR NOUS SANS ACCEPTER QUE BELL ET SES SERVEURS CONNAISSENT BEAUCOUP DE PROBLÈMES AVEC L'INTERNET.

AU LIEU DE DÉFENDRE BÊTEMENT BELL IL FAUT ESSAYER DE NOUS TRANSFÉRER À UN TECHNICIEN DE BELL À MONTRÉAL QUI VA RÉGLER NOTRE PROBLÈME.  VIVE LE RETRAIT DU SERVICE TECHNIQUE DÉFINITIF DE LA TUNISIE ET QUE BELL COMMENCE À S'OCCUPPER DAVANTAGE D'AMÉLIORER SON SERVICE À LA CLIENTÈLE QUI PAYE HONORABLEMENT POUR LES SERVICES QU'ILS UTILISENT, JE SUIS PROFONDÉMENT INSATISFAITE ET TOUS VOS SONDAGES NE MÈNENT À RIEN.",1
348760,12-MAR-12,08-MAR-12,Gattu,,en,65.60.37.194,m.romanica@sympatico.ca,15187052,000000123787138,5,5, ,5
348761,12-MAR-12,11-MAR-12,Jan,,en,70.51.204.24,sdambrosio@sympatico.ca,15219939,000000123844180,5,5,,5
348762,13-MAR-12,12-MAR-12,Afroze,,en,76.68.47.46,mwhelan51@bell.net,15230367,000000123879740,4,5,"nothing
",5
348763,13-MAR-12,12-MAR-12,Houda,,en,65.92.109.7,vaud@sympatico.ca,15234134,000000123868052,4,4,She was a very helpful and i am satisfied with her service very charming thank you for your help  ,3
348764,14-MAR-12,13-MAR-12,Alain,,en,74.12.232.151,roadworks@sympatico.ca,15245458,000000123882157,4,5,"Although this young man was very courteous, the gentleman I spoke with on Saturday, March 10th at noon (approximately)about the same problem, was absolutely awesome!!  Please check your week-end records!!",4
348765,14-MAR-12,13-MAR-12,Alfredo,,en,65.92.101.179,gbeligan@sympatico.ca,15239234,000000123903764,5,5,,5
348766,14-MAR-12,13-MAR-12,Leslie,,en,184.146.3.192,camontgomery@sympatico.ca,15236802,000000123882303,2,2,"I called four times.Every rep promised to take the issue to a higher level. No one called back. After a week of non functioning sympatico,for which I am expected to pay!  I have been told this is browser/computer issue. 
So we have at least three totally inept technicians and a company that is abrogating responsibility for its clients. The idea of recommending Bell is like recommending Direct Energy. I know this email will go unread into a Black Hole, but thank you for allowing me the opportunity to rethink my communication options.",1
348767,15-MAR-12,13-MAR-12,Ivan,,en,184.151.63.196,andy.brown@sympatico.ca,15235597,000000123882702,5,5,"Nothing, the experience was excellent.",5
348768,15-MAR-12,10-MAR-12,Rene Jose,,en,76.67.160.140,smj.wang@sympatico.ca,15213018,000000123826873,4,4,,5
348769,15-MAR-12,07-MAR-12,Ericka,,en,74.15.96.223,michaelbanks@sympatico.ca,15175598,000000123781108,3,4,"-deal with canadians by canadians in Canada,speaking the same language is very important. -BELL'S response time is oooh so very slow shipping parts,on the other hand Purolater was very good.",2
348770,15-MAR-12,12-MAR-12,Amine,,fr,174.93.231.234,louise.mathers@sympatico.ca,15228738,000000123877873,1,1,"2 conseils contraire, les conseillers ne savent pas ce qu'ils disent",1
348771,15-MAR-12,13-MAR-12,Mahmoud,,fr,174.92.253.250,gaston.plourde3@sympatico.ca,15239196,000000123901026,1,1,"La personne qui me servait devait terminer sa journée de travail à 18h000, car à 17h58, elle m'a prévenu qu'elle devait mettre fin à la recherche de solution au problème de connexion au modem et ensuite au wifi. Elle m'a assuré que dans un délai de ±15 minutes, un de ses collègues me rappellerait pour poursuivre la recherche  de solution. J'ai vainement attendu 45 minutes...pour devoir rappeler moi-même pour continuer à cherche une solution. La personne a été très gentille avec moi, sauf qu'on ne donne pas un bon service en laissant ainsi le client en plan comme cela.",1
348772,11-MAR-12,09-MAR-12,Duncan,,en,70.48.217.144,paulydaffy@sympatico.ca,15201404,000000123824558,4,4,not much at this time thanks,5
348773,12-MAR-12,11-MAR-12,Jamie,,en,64.229.182.32,gregwinger@sympatico.ca,15216678,000000123852144,1,1,"Agent seemed distracted or unfocused,frequent long pauses. Put me on hold inexplicably for a long period. I hung up and called back. ",3
348774,12-MAR-12,11-MAR-12,Siobhan,,fr,174.89.84.110,bruno.beliveau@sympatico.ca,15215080,000000123848104,4,2,Pas de suggestion,4
348775,12-MAR-12,11-MAR-12,Naim,,fr,174.95.187.159,rejeanne.f@sympatico.ca,15219460,000000123846818,5,5,"Je n'en demande pas plus , j'ai été très bien servie.",5
348776,12-MAR-12,11-MAR-12,Emely,,en,174.91.122.12,michaeladams@sympatico.ca,15218626,000000123845996,5,5,,5
348777,13-MAR-12,12-MAR-12,Khalil,,fr,174.88.165.214,jogab.l@sympatico.ca,15227414,000000123862105,5,5,super,5
348778,13-MAR-12,12-MAR-12,Venkatesh,,en,70.26.241.143,egoldsbrough@sympatico.ca,15224930,000000123854059,4,4,Find your damaged equipment without us.,4
349238,16-MAR-12,15-MAR-12,Joseph,,en,70.31.83.167,cjm2@bell.net,15250470,000000123939576,4,,"There are several things that would have given me a better experience with my 5 recent calls! 
I called Bell March 13 regarding an on going billing issue for a friend.After our chat [Moe in Canada]when the problem had, I hope, been resolved and fixed in the computer I was told because she has 3 services with Bell, as well as us, we are both eligible for free long distance in Ontario, while we keep 3 services.He also said we would get 7 cents a minute outside Ontario and the US. This was news to me and I have since found out that you have to request free long distance, it isn't automatically given, which I think is pretty poor service, especially in these days when competitors are after each others customers.If this deal was offered right away it would be a good loyalty plug for Bell.
I called back later the same day to ask when the free long distance would start and was told that Moe, the agent I'd spoken to, hadn't entered the request properly in the computer and we were signed up for a $5.00 a month discount, not free long distance. She also said Bell doesn't have a 7 cent a minute program! The lady [Canada] said she knew the codes to enter it properly and it would be good to go as of 5:00 P.M. Tues.
I called on the 14th to make sure it was set up before I used it [Philippine agent] and found out it was due to start March 13, 2013. Needless to say I now have grave doubts that the billing issue has been dealt with properly & I'll be going through all this again next month. This agent said it would be ok to use in 2 hours from our call, approximately 1230.
I called again later on the 14th and was told by another agent [India] that there was nothing in the computer she could see about free long distance  and that we had a 15 cent a minute plan. She then said that didn't mean it wasn't being worked on and would probably start after midnight!!
My last, I hope, call was March 15 with a French agent from Montreal Canada, even though I had told ""Emily"" English when prompted. He checked for me and said I had free long distance in Quebec, not Ontario where I live. We had a wonderful chat and before I got off the line he had sorted things out at last.
I find it unbelievable and incredibly frustrating that something as basic as implementing an item which shows on your home page of long distance plans could have taken so many of your staff, so long to do correctly.
After being Bell customers for decades, I have serious doubts about how many more years we'll be loyal to Bell after receiving such poor service from supposed customer service staff. I know my husband and myself only call when there is no other option because it is an absolute ordeal to deal with the majority, in our opinion, of your people. ",1
349239,16-MAR-12,15-MAR-12,Anthony,,en,204.101.237.139,harvinder_bhela@sympatico.ca,15252836,000000123950894,5,5,Everythings is ok,5
349240,16-MAR-12,06-MAR-12,Chenrup,,en,70.50.7.116,hands388@bell.net,15158552,000000123750223,3,3,"Had difficulty understanding - had to ask him to repeat instructions several times.












",4
349241,16-MAR-12,06-MAR-12,Djamila,,en,70.50.7.116,hands388@bell.net,15158554,000000123751895,4,4,problem resolved - thank you,4
349242,16-MAR-12,15-MAR-12,Kimberly,,en,64.231.92.121,chic-colleen@sympatico.ca,15250360,000000123936942,5,5,everything seemed to be covered okay,5
349243,16-MAR-12,15-MAR-12,Ibtissem,,fr,184.145.151.46,nycole.henderson@sympatico.ca,15256922,000000123934060,1,1,Régler le problème,2
349244,16-MAR-12,15-MAR-12,Sonia,,fr,184.145.151.46,nycole.henderson@sympatico.ca,15256924,000000123933790,1,1,Régler le problème qui est récurrent ,2
349245,16-MAR-12,01-MAR-09,Anoop,,en,70.31.140.58,libraelc@sympatico.ca,5481096,000000096684372,1,1,Verify the person. You idiots!!,1
349246,11-MAR-12,10-MAR-12,Haythem,,fr,65.93.1.7,lucpilon@bell.net,15210170,000000123840052,1,1,encore une fois un srvice de technicien qui ne corrige pas le probleme j'ai due faire a faire avec julien jousse solution lui a corriger le probleme et resolue celui fais par vos technicien incompetent la competence coute peut-etres chere mais l'incompetence coute encore plus chere vous aller perdre beaucoup de client si vous ne faite rien pour corriger cette grosse lacune.,1
349247,11-MAR-12,10-MAR-12,Sajid,,en,174.95.130.114,kcorrick@sympatico.ca,15209510,000000123839439,5,5,"When you are going to suggest deleting ""cookies"" etc. it would be good to warn people that things like card numbers etc that are saved at different sites are going to be deleted. ",5
349248,11-MAR-12,29-FEB-12,Mario,,fr,70.48.96.88,jmgc@sympatico.ca,15092698,000000123625392,5,4,"Depuis quelques mois, jai eu un signal intermittent dInternet. Jai décidé de changer fournisseur dInternet, mais en parlant avec un conseiller au téléphone du service Internet de Videotron, javais tellement de misère de comprendre son français que je lui dit que jallais rappeler plus tard et je lui raccrocher. Avant de pitcher le modem par la fenêtre, jai appelé Bell; après 8 min en attente le conseiller a compris ma frustration et a resté patient et polis malgré mon humeur. Ça lui pris 2 minutes pour trouver le problème et la solution (lenvoie de nouvelle prise et modem). Jai reçu le colis chez nous 48hrs plus tard. Fini les interruptions. Merci beaucoup a Mario6053385.",4
349249,14-MAR-12,13-MAR-12,Karen,,en,76.68.80.237,ngg@sympatico.ca,15244032,000000123894501,4,4,nothing I can think of off hand,5
349250,14-MAR-12,13-MAR-12,Sriram,,en,174.88.101.244,paseaton@sympatico.ca,15244408,000000123888282,4,4,"I was given incorrect information regarding the day and time of delivery of the part being sent.  The part that was sent was the wrong one.  When I phoned back on the 13th, I was told that since I was now able to access the internet and he could not see any probems on the line, the situation may be resolved and the technician would phone back in three days to check.  So I do not have the new DSL or power cable that was suggested when I first phoned.  Hopefully this will be the answer. ",3
349251,14-MAR-12,13-MAR-12,Etienne,,fr,70.53.188.236,marthedaoust@sympatico.ca,15242988,000000123904641,5,,"Pour le service je paie 48.18 par mois.
J'ai une vitesse depuis toujours de
.43 alors qu'elle aurait dû être de 2.
A plusieurs reprises le technicien a téléphoné à votre service: j'ai changé la boîte, le modem, augmenté les gigs.
Sans jamais plus de résultats. Je paie toujours le technicien. 
Hier le dernier appel a été satisfaisant.
Les  appels précédents pas vraiment.
JE PAIE TROP CHER ET JE N'AI DE SERVICE
Dans votre site vous annoncez un prix,
et moi comme cliente de Belle je ne le reçois même pas.
J'en ai assez.
Je suis en période de réflextion. ",1
349252,14-MAR-12,02-MAR-12,Estephania,,en,204.101.104.11,fcjnoakes@sympatico.ca,15117262,000000123674123,4,5,,5
349253,14-MAR-12,13-MAR-12,Moises,,en,70.29.3.40,bjstewart@sympatico.ca,15236372,000000123887810,4,4,,4
349713,12-MAR-12,28-FEB-12,Joan,,en,64.229.80.155,larry_jones1@sympatico.ca,15080492,000000123595025,4,4,,4
349714,12-MAR-12,09-MAR-12,Marcus,,en,209.146.245.161,michelleboodhan@bell.net,15200388,000000123808146,1,2,,1
349715,12-MAR-12,11-MAR-12,Mario,,en,70.51.118.141,wdejong@sympatico.ca,15220802,000000123852213,5,4,,5
349716,12-MAR-12,11-MAR-12,Amanda,,en,70.27.50.64,r2deneau@sympatico.ca,15219368,000000123847712,3,1,,3
349717,13-MAR-12,06-MAR-12,April,,en,76.68.113.160,steven_dallimore@sympatico.ca,15165398,000000123747578,5,5,I recently returned an old Speedstream 4200 series modem for my new 2Wire Wireless modem for my upgrade to the new fibe12 internet service. What I found was the CSR's could not track the modem return shipment to confirm the old modem was indeed returned. This resulted in numourus letters warning me to return an already returned modem customers would appreciate confirmation of return. I would like to make a suggestion Bell should provide a retail location to return or replace Bell equipment. Your current Canada Post return method provides customers with no proof of return if Bell mishandles the return. I would once again like to personally thank April for her expert help and true customer care for resolving this issue.,4
349718,13-MAR-12,07-MAR-12,Naziha,,en,64.229.85.84,ajcadi@bell.net,15167445,000000123777645,5,5,,5
349719,14-MAR-12,13-MAR-12,Murali,,en,174.95.208.16,acmartin2008@sympatico.ca,15235132,000000123898129,4,4,,3
349720,14-MAR-12,13-MAR-12,Julio,,en,64.231.4.16,e_kennedy@sympatico.ca,15238432,000000123883513,5,4,none,5
349721,14-MAR-12,12-MAR-12,Saifuddin,,en,74.15.91.44,cottonhome@sympatico.ca,15223752,000000123878999,5,5,nothing,5
349722,14-MAR-12,09-MAR-12,Houcem,,fr,65.93.48.12,mipomcapom2@sympatico.ca,15200480,000000123809312,5,5,"Votre facturation; j'ai le 27 février réduit ma programmation de télé et on me charge encore en mars pour l'ancienne, c'est comme cela à chaque fois, c'est dégueulasse; quand j'ajoute là pas d'attente pour charger.A cause de la facturation, je ne vous recommanderai plus.C'est malheureux pour vos employés qui eux font du bon travail.",1
349723,14-MAR-12,13-MAR-12,Minh-Trang,,fr,65.92.30.116,h.gaumond@sympatico.ca,15239678,000000123884118,3,3,La facturation est de plus en plus confuse et j'aimerais connaitre ma situation exacte sur le coût total des mes services POUR LES MOIS À VENIR suite aux différents ajustement de coûts apportés depuis quelques mois.,3
349724,14-MAR-12,13-MAR-12,Mansouri,,fr,70.26.183.4,jeanpierrelacharite@sympatico.ca,15240680,000000123904657,5,5,,5
349725,14-MAR-12,13-MAR-12,Zied,,fr,76.65.170.235,dianefontaine1@sympatico.ca,15238090,000000123893730,5,5,"Comme d'habitude j'ai un problème à comprendre l'accent des gens qui répondent, mais ils sont toujours polis et règlent mon problème d'internet.",5
349726,14-MAR-12,13-MAR-12,Tera,,en,74.14.118.34,patchurch@sympatico.ca,15244430,000000123891777,3,,"In beginning, didn't believe me when told her I was told on Feb. 14/12 by another rep when called that my internet would be reduced to $41.90 + taxes as of March.  She said couldn't do anything about it & cost would still be $51.90 + taxes.  Also didn't belive when told her hadn't received any notice on statements or On-Line account about internet increase, only 2 messages in Nov/11 & Jan/12 about phone increase of $2.00.  I asked to speak to a Manager/Supervisor.  Then was told internet would be decreased to $33.95 + taxes (waiving modem fee & charge for extra 80gb internet usage reduced to $5 instead of $10 extra & essential plus plan would now be $28.95 instead of $34.95).  Also told would get decrease on phone for #25.95 + taxes with all phone options still have.  Did get e-mail re discount of $14.97 on phone for next 12 months.  Asked if could send me e-mail confirming what was told about internet reduction charges.  Said couldn't send such info.  Will believe these changes when see it in April statement.  Everytime promised something, don't get it & even tho give confirmation# & name of person spoke to previously, told have no info on your records about it.  If don't get cost changes promised yesterday (March 13), will definitely cancel Bell internet & go with Rogers.  Can get internet for less than now paying & includes 60gb internet usage, not the 2gb Bell offers.",2
349727,14-MAR-12,13-MAR-12,Bochra,,fr,174.92.243.164,andreas.minkofski@sympatico.ca,15235562,000000123890627,2,1,Voir quel tait le problème avec le modem,4
349728,14-MAR-12,09-MAR-12,Ahmed,,fr,65.92.25.110,vpdamboiu@sympatico.ca,15204346,000000123805911,5,3,,5
349729,14-MAR-12,12-MAR-12,Jeannette,,en,192.234.223.100,chris.pregent@sympatico.ca,15223440,000000123857193,1,1,,1
349730,14-MAR-12,13-MAR-12,Osman,,fr,70.30.188.114,bedardtherese@sympatico.ca,15236158,000000123891324,4,5,"Pour ce qui est d'Internet...Bell est parfait. Samedi matin le 10 mars, deux techniciens de Bell m'ont installé TéléFibe...depuis ce temps, je n'ai plus acc`s à mon vidéo..!! j'appelle Bell qui me répond: ""ce n'est pas mon problème ""!!!! alors si on me demande si je recommanderais Bell..",2
349731,14-MAR-12,12-MAR-12,Roy,,en,216.66.166.20,alex.brown2@sympatico.ca,15221712,000000123860209,3,3,I did not receive a return label from Bell because Bell did not get the address right! I received an e-mail from Canada Post that the modem had arrived at your location. (I paid the cost of postage!,2
349732,14-MAR-12,09-MAR-12,Philip,,en,174.89.30.229,roger.fisher@sympatico.ca,15202424,000000123822265,5,5,,4
349733,14-MAR-12,13-MAR-12,Patricia,,en,69.158.32.127,tparmiter@sympatico.ca,15247492,000000123900748,3,1,"Fix my internet.
Give me a rebate for services that I pay for but haven't been working.
Not make me pay for a new modem that I have but didn't need.",2
349734,14-MAR-12,11-MAR-12,Sylvie,,en,76.64.47.178,akocinska@sympatico.ca,15214442,000000123850450,4,4,"Be always as helpful and polite as you were for me. Thank you, Ada Kocinska",5
349735,14-MAR-12,09-MAR-12,Suraj,,en,174.89.246.201,diniz.mota@sympatico.ca,15195314,000000123824885,5,5,,5
349736,14-MAR-12,13-MAR-12,Olivier,,en,64.231.92.89,jackneileen@sympatico.ca,15240302,000000123900617,5,5,all ok.,5
349737,14-MAR-12,13-MAR-12,Justin,,fr,67.68.172.81,marcelle.audet@sympatico.ca,15242802,000000123887014,4,4,le temps d'attente est un peu long,4
349738,14-MAR-12,13-MAR-12,Irfan,,en,64.228.88.208,meeka@bell.net,15243272,000000123896151,5,5,NA,5
349739,14-MAR-12,13-MAR-12,John,,en,70.27.122.144,landry75@sympatico.ca,15241912,000000123884140,3,4,"Be faster. Get rid of the music while I'm on hold.
All I wanted was the username and password to check my usage. It took too long. It took 4 minutes on hold just to pull up my file so he could confirm my address.

Whenever I need Bells help I wait until I have a couple hours as this is an ongoing problem.",2
349740,13-APR-12,12-APR-12,Suresh,,en,76.65.39.242,d.fleury@sympatico.ca,15262906,000000124537355,5,5,everything was fine it worked,5
349741,13-APR-12,12-APR-12,Alexander,,en,74.14.66.163,flojo1@sympatico.ca,15264136,000000124535134,5,4,really i was satisfied with the help.it took two calls but felt i was handled with respect.,5
349742,12-MAR-12,11-MAR-12,Gavin,,en,184.146.76.174,d.maclbmp@sympatico.ca,15215642,000000123849101,4,4,,5
348346,12-APR-12,12-APR-12,,,en,204.101.237.139,,,,1,4,I must have talked to 10 different ppl until I could finally get someone to help me and he did very quickly and very well..but it took 10 different ppl to get to 1 that was able to help me on a very easy situation!!?? So bell customer service needs A LOT of help!!!thanks to the one guy who helped me!!he was great!!,1
348347,14-APR-12,13-APR-12,David,,en,213.49.241.240,matthew.zadow@sympatico.ca,15267828,000000124547382,1,1,"I have sympatico service at my toronto home, and have been a DSL customer since 1999.  I am currently renting out my house and living overseas.  I called because I tried to access my sympatico personal webspace with my userid b1wgqk04 but was unable to do so because my password (which used to be vyeuqr5o) has been changed.  The technical support person that I spoke with at sympatico told me that they can not tell me the password, but could simply reset it to a new one, but that this would then knock out the internet at my home in toronto.

As you can imagine I cannot simply disconnect my (and my tenants') internet service and the idea of walking my tenants through a configuration of the internet settings while I am in Europe, over the phone, is ridiculous.

Please have someone from your customer service department who can tell me the new password contact me, at 416-406-2800, or by email at matthew.zadow@sympatico.ca.

Thank you,
Matthew",1
348348,14-APR-12,13-APR-12,Mathieu,,fr,70.51.146.251,caudet01@sympatico.ca,15262334,000000124539906,4,1,"Je ne sais pas, plusieurs technicien on essaye de résoudre mon problème de connexion 
Internet instable, depuis que j'ai fait installer fibe
Optic depuis le 1 avril. Je regrette de l'avoir fait installer. Je pense sérieusement a changer pour Vidéotron.même si je suis avec Bell depuis 30
Ans. Aussi que je perd beaucoup de temps au téléphone.",1
348349,14-APR-12,13-APR-12,Andrew,,en,74.12.234.223,douglaslester@sympatico.ca,15263604,000000124541283,1,1,"One person who could actualy get the job done. Was transfered, hung up on and still not resolved.",1
348350,14-APR-12,12-APR-12,Edgar,,en,76.68.141.24,richpet@bell.net,15269900,000000124537214,3,1,fix the problem,1
348351,14-APR-12,13-APR-12,Ronald,,en,65.95.110.242,jack039@sympatico.ca,15265382,000000124538705,4,2, phone and was talking to a teck about address were to send 2 wire modem  he said he would phone in 7 minutes never phoned,2
348352,14-APR-12,13-APR-12,Stephanie,,en,174.95.146.48,wwong1@sympatico.ca,15272036,000000124541615,4,4,Improve the Internet reliability. Outage every six months is not acceptable.,1
348353,14-APR-12,13-APR-12,Sherwin,,en,174.89.129.166,sabasmith@sympatico.ca,15270368,000000124550813,5,5,The best service I have received from Bell in a long time. Kudos to the representative who served me.,5
348354,14-APR-12,13-APR-12,Marc,,en,184.148.187.190,garry.dalgity@sympatico.ca,15264444,000000124542316,5,5,Shorter wait times for service.  I waited online over 30 minutes for someone to assist me.,5
348355,14-APR-12,13-APR-12,Wayne,,en,70.27.129.236,55merc@sympatico.ca,15260486,000000124548591,1,1,"would have liked Bell to stick with their word, when i was talking with the loyalty dept. and when they said what the bill would be. They were wrong, and Bell it doing nothing about it.",2
348356,14-APR-12,13-APR-12,Nourmene,,fr,76.64.112.151,renebeland@sympatico.ca,15269772,000000124545042,1,1,,1
348357,14-APR-12,12-APR-12,Salvador,,en,65.92.5.149,michael.haddad@sympatico.ca,15268102,000000124536897,5,5,"Very little as the service technician Salvatore was extremely helpful in resolving our problem and more important, this person was very courteous and patient
Thank you keep up the good service",5
348358,14-APR-12,13-APR-12,Srinivasan,,en,65.92.5.149,michael.haddad@sympatico.ca,15268100,000000124538857,4,3,The problem as explained by the Bell service technician was that due to on-going problems with the Internet we needed to wait a few hours before the situation was fully resolved which occurred later during the day (Friday afternoon). This problem was completely out of his hands. Thank you,5
348359,14-APR-12,12-APR-12,Asir raja,,en,76.70.90.109,jlcs3@sympatico.ca,15265890,000000124533409,3,3,Well it would appear that when the Tech comes to the home he has no idea about the conversation I had on the phone. When I tell him he seems surprised,4
348360,14-APR-12,13-APR-12,Mohamed,,fr,70.49.54.55,designomni@sympatico.ca,15263298,000000124546997,2,4,"Avoir un représentant qui s'exprime clairement en Français, et qui prend le temps d'écouter et de comprendre les questions que l'on lui pose au lieu de faire semblant de ne pas les avoir entendu et de continuer sans vraiment porter attention.",
348361,14-APR-12,13-APR-12,Pamela,,en,184.148.184.187,prior-ity@sympatico.ca,15269420,000000124542274,5,5,Not kept me on waiting for an customer service person for 20 to 30 minutes.,3
348362,14-APR-12,12-APR-12,Mario,,en,184.148.97.212,bmastracci@sympatico.ca,15261856,000000124535291,2,1,,3
348363,14-APR-12,12-APR-12,Mario,,en,184.148.97.212,bmastracci@sympatico.ca,15261854,000000124535362,3,1,,3
348364,14-APR-12,12-APR-12,Denys,,en,184.148.97.212,bmastracci@sympatico.ca,15261852,000000124537021,2,1,,2
348365,14-APR-12,13-APR-12,Jose,,en,74.14.144.119,johnberger@bell.net,15266060,000000124543495,5,5,Have the system set up so I did not have to call,4
348366,14-APR-12,13-APR-12,Evangeline,,en,65.92.103.229,mcarthurke@sympatico.ca,15267898,000000124550586,5,4,,4
348367,14-APR-12,12-APR-12,Anne,,en,184.147.177.58,jimcouch9@sympatico.ca,15265814,000000124536483,5,4,Not having me on hold for 10 mimutes!,4
348368,14-APR-12,12-APR-12,Yao,,en,74.14.168.9,eric.baldwin@sympatico.ca,15263914,000000124537369,3,4,"The people I spoke with were fine and did a good job. But the process to get to the right group, iNet technical support, was horrible and a waste of time.
After receiving a fax my ineternet connection dropped. I did a reset of the modem and had to reconfigure my internet access.The window on my screen said I had the wrong modem and I was to reconnect the proper modem. The reason for this is the fact that I have an outstanding order to migrate to tele fibe. I was stuck and called technical support to correct the situation. I had to call twice, first call was dropped, with a 15 min waiting time each time to end up at customer care and not technical support. The service rep transferred me to technical in the end and the problem was solved. I wasted an hour because your system identified my internet modem as the one that will be installed at the end of this month rather than the one I acrually have.I hate wasting my time.",4
348369,14-APR-12,12-APR-12,Katlin,,en,99.251.181.55,seanday@sympatico.ca,15270594,000000124537154,2,2,,1
348370,14-APR-12,13-APR-12,Philip,,en,174.93.41.64,hlfalla@bell.net,15265050,000000124541631,4,4,,5
348371,14-APR-12,13-APR-12,Carmen,,en,174.93.42.16,swred@sympatico.ca,15271178,000000124541380,2,2,Not being on hold for 40minutes,2
348779,13-MAR-12,12-MAR-12,Pascal,,en,174.88.2.98,rockytop@bell.net,15232045,000000123859221,1,1,"Answer my question about what the average k that I have been usuing.  Being your costomer, you have my records.  Trying to figure out roughly how much my bill will be with the new turbo hub. I am on a limited income as a widow and do not want to sign a year contract not knowing what the cost would be.  I am quoted 22;95 for three k...............How much am I usuing now, and if I go to a faster speed ( I am currently 512 ) how much would it increase? ",2
348780,13-MAR-12,12-MAR-12,Salvador,,en,204.50.205.66,tstewartpl@bell.net,15234004,000000123874816,1,1,"I have placed several phone calls to Bell and noone within your organization seems capable of updating my contact and account information. I moved from Wallaceburg to Stouffville in July 2011, and decided it might be ""easier"" to stay with Bell. Now I deeply regret that decision. From the time of installation, up until yesterday's call... technicians and support staff are never able to ""find me"" in the system. The first thing the phone prompt asks for in your system, and verbally on the phone is YOUR PHONE NUMBER. Each time I call FROM the phone number Bell issued me for the 905 area code AND I enter it into the prompts AND I provide it verbally to the technician... they can ONLY pull my data up on my OLD phone number in the 519 area code. I find this so ironic, and almost comical that Bell gave me my new 905 phone number 8 months ago, and sent technicians out to my new address in Stouffville, but seems completely incapable of changing it in your system. My Bell One bill is usually $240 per month, I'll bet you'd ""find"" me at my new address if I stopped paying my bill? Do you suppose that the Bell Collections Department would continue to call the old 519 area code number that you continue to keep in your file? Do you suppose Bell would send bills to my old address in Wallaceburg, or if you needed something from me.. someone would take 5 minutes and figure out who and where Tracy Stewart lives? But, since you have me as an unsatisfied customer, you rely in my patience... calling in multiple times... and sending defective equipment promised to me withing 48 hours to compensate me for my interrupted high speed internet service to an address I no longer live at? To top it all off... you also sent this SURVEY to my OLD email address. It just keeps getting better and better. Several phone calls asking Bell to update my phone number, email address and home address for you to continue to not be able to bring me up in your system, and send the repair equipment 350 kilomters away to a completely old area code. Do you think someone who can read, and pronounce English will read this email? I have NO complaints with your technicians because they ahve always been polite... and I don't want to be rude to them because it was always the last person's promise that they would update me in the system. So, if you care about even remotely reducing my level of insult. You would closely read the following. My phone number is (905)642-8408 and I live at 38 Jonas Millway, Stouffville L4A 0M4. My email address is tracystewart@bell.net
If you are sending emails, and equipment to any other number or phone number other than what I've just provided to you it's WRONG and someone in your IT department needs to take 5 minutes from a customer who is paying $250 per month on Internet, Home Phone and Satellite and have the courtesy to either call me, or at the very minimum change it in YOUR system!!! The ONE thing you could have done better you ask? That's simple. Value my business and customer loyalty enough to have someone call me, and offer me a credit of some kind for the terrible, interrupted service and complete lack of intelligence and common sense I've experienced. I work in customer service every day, and everyone has the ""usual"" threat... I'll cancel my account and purchase these services elsewhere. Perhaps I should consider the same threat. But I don't expect you would care one way or the other. Tracy Stewart.",1
348781,13-MAR-12,12-MAR-12,Rabeb,,fr,184.148.253.159,luce.houde@sympatico.ca,15228816,000000123867232,5,5,,
348782,13-MAR-12,13-MAR-12,,,fr,184.148.251.38,,,000,5,5,"que le technicien de Bell nous informe que c'est un modem/routeur qu'il nous installe, je n'aurais pas acheté un routeur pour rien .",4
348783,13-MAR-12,12-MAR-12,Hechmi,,fr,76.69.236.194,pcbouchard@bell.net,15231022,000000123866966,3,1,Rien. Le problème vient de Microsoft Outlook. ,4
348784,13-MAR-12,12-MAR-12,Haythem,,fr,74.14.204.134,luca0@sympatico.ca,15228810,000000123861390,1,1,"Lors de l'appel pour la haute vitesse, le prix discuté était de $37.95 par mois ceci n'étant pas une promotion en tout temps tel que mentionné hier et non pas $49.95.Je suis d'accord pour l'augmentation de $2.00 pour 2012.Chaque fois que nous faisons un appel, les réponses ne sont jamais les mêmes,il serait bénéfique que les clients enregistrent leur conversation lors de l'appel pour comparer les réponses qu'ils recoivent.",
348785,13-MAR-12,12-MAR-12,Blake,,en,67.71.124.136,martin.neary@sympatico.ca,15229404,000000123870036,5,4,,4
348786,13-MAR-12,12-MAR-12,Latregan,,fr,70.52.5.245,rolden@sympatico.ca,15232073,000000123867146,4,2,Pour le moment je ne peux répondre a cette question car la réponse sera effective sur ma facture du mois de mai 2012 seulement.,4
348787,13-MAR-12,12-MAR-12,Amel,,fr,206.172.0.205,jean.bordeleau@sympatico.ca,15227002,000000123859858,3,4,"M'offrir un crédit de courtoisie puisqu'il s'est avéré qu'en changeant mon plan Internet pour avoir plus de bande passante, j'ai non seulement un nouveau plan qui m'offre plus de performance mais qui cûte 10$ de moins cher par mois.  On aurait pu m'offrir gratuitment le 41$ qui que je devrai payer pour mon modem.",5
348788,13-MAR-12,12-MAR-12,Anusha,,en,184.148.174.66,pandew@sympatico.ca,15230836,000000123859523,3,3,"Our connection was terminated after 1 hr of frustration, and another rep called me back for a further 2 and a half hours!  very frustrating.  2nd rep was excellent but guys..3 and a half hrs is totally ridiculous!!",2
348789,12-MAR-12,01-MAR-12,Jorge Alberto,,en,184.144.90.9,hills43@sympatico.ca,15105304,000000123651065,5,5,,4
348790,12-MAR-12,10-MAR-12,Vijay,,en,70.48.215.34,cjawalker@bell.net,15206506,000000123839981,5,4,,5
348791,12-MAR-12,11-MAR-12,Seshadri,,en,70.27.51.36,brucecowie@sympatico.ca,15215078,000000123848716,5,5,,5
348792,13-MAR-12,12-MAR-12,Vineet,,en,69.157.19.22,goldford@sympatico.ca,15225886,000000123856072,4,3,Re # 123858992,4
348793,13-MAR-12,12-MAR-12,Habil,,en,76.101.106.230,lawrence.ward@sympatico.ca,15228346,000000123878621,5,5,,5
348794,13-MAR-12,12-MAR-12,Chaabane,,fr,184.144.137.223,versdia@bell.net,15234172,000000123855048,5,5,,5
348795,13-MAR-12,11-MAR-12,Nebgha,,fr,70.48.49.76,bigkat@bell.net,15214944,000000123847255,5,4,Probleme resolue. Excellent service de votre employee. Piece recue avant 48 hres. Merci,5
348796,13-MAR-12,12-MAR-12,Sushil,,en,69.158.83.140,ah_wiens@sympatico.ca,15221570,000000123871836,4,4,There are times when the internet service is slow even though we are paying for high speed.  If Bell can improve upon that it would b great!!!,3
349254,14-MAR-12,13-MAR-12,Sulochana,,en,70.24.5.46,irenev@sympatico.ca,15240144,000000123896856,3,4,"The person handling the problem I had didn't either understand my situation or needed more experience on  the job. What ever, it took far too long for her to provide the correct answer to a minor request. i.e. ""What is the access telephone number for dial up sevice in Toronto."" I was able to supply all the other information she required, but it seemed we went in circles before she provided me with that telephone number.",5
349255,14-MAR-12,13-MAR-12,Sonia,,fr,70.52.98.148,rogerlagueux@bell.net,15245602,000000123891415,5,5,rien d'autre,5
349256,14-MAR-12,13-MAR-12,Elmer,,en,70.51.91.249,litfin55@sympatico.ca,15242254,000000123897878,5,5,,5
349257,14-MAR-12,13-MAR-12,Earl,,en,70.51.164.21,fryer71@sympatico.ca,15239030,000000123896096,5,5,nothing,4
349258,14-MAR-12,13-MAR-12,Srinivas,,en,74.14.142.235,aussie-oz@sympatico.ca,15235898,000000123901762,1,1,I was tossed around to different people and nobody could resolve my modem issue.  I spoke to Bell again today March 14th and the problem was finally solved.  Total of 2 hours on the phone.  No internet service for 24 hours and I want a credit on my next statement.  I do not want to pay $49.95 for moden lifetime charge.  Please remove this from my statement. I feel that I should be compensated for my anxiety and inconvenience.  I do not enjoy speaking to 6 people regarding one issue.  I am a loyal Bell Customer but not very happy with this experience.  I just wanted to upgrade my internet plan ended up without internet service.,2
349259,14-MAR-12,13-MAR-12,Juan,,en,76.67.115.206,stergiosp@sympatico.ca,15246730,000000123890460,5,5,"I was completely satisfied.
",5
349260,14-MAR-12,13-MAR-12,Gopinath,,en,184.147.204.221,gail.gifford@sympatico.ca,15239146,000000123891618,5,5,,5
349261,14-MAR-12,06-MAR-12,Michelle,,en,174.91.156.239,phumenick@sympatico.ca,15163444,000000123739626,5,5,Nothing. The service provided was perfect.,5
349262,14-MAR-12,13-MAR-12,Sabha,,en,70.52.173.102,pbiggin@sympatico.ca,15244562,000000123890652,5,4,Your rep informed me that one of your servers was acting up and apologized.,5
349263,14-MAR-12,25-FEB-12,Myriam,,fr,70.52.78.203,m.philibert@sympatico.ca,15051164,000000123517834,5,5,,4
349264,14-MAR-12,13-MAR-12,Ali,,fr,184.146.251.245,violaf@sympatico.ca,15247738,000000123884909,4,4,"Il n'est pas facile pour nous de bien comprendre votre facturation donc, prendre bien soin de ne pas aller trop vite lors de la conversation pour que l'on puisse bien intégrer le contenu du dialogue qui se passe avec votre représentant. Celui-ci a été très gentil mais il fait cela toute la journée et pour nous c'est du nouveau.
Merci. ",3
349265,14-MAR-12,13-MAR-12,Rebecca,,en,68.171.231.81,crazy911@bell.net,15237432,000000123896927,4,4,I feel if there was more documentation about the conversations and ID# for each special a rep. Offered would be quicker and would keep the call shorter with less frustration. There is nothing worse than being told they aren't sure of what plan ect was offered to me.they did resovle it tho. I feel the music played when we are on hold is WAY TOO LOUD!!! Have a good day :),5
349266,14-MAR-12,13-MAR-12,Karen,,en,174.89.176.12,equerol1@sympatico.ca,15238630,000000123882186,5,5,,5
349267,14-MAR-12,12-MAR-12,Andrea,,en,174.48.196.1,fbsch@sympatico.ca,15225208,000000123872031,5,5,"Nothing, a true professional, She had the answers, made the corrections with ease. Previous agents could not solve our Email problems",5
349268,14-MAR-12,13-MAR-12,Andy,,en,174.91.173.124,det1rdt@sympatico.ca,15238008,000000123893263,5,5,"This tech was quite knowledgeable regarding computers and had things fixed in reasonably short time. I was quite impressed, and his good English was a nice change.",5
349269,14-MAR-12,13-MAR-12,Med nejib,,fr,76.71.183.33,gvilleneuve_29@sympatico.ca,15239660,000000123891879,5,5,rien pour le moment,5
349270,13-MAR-12,12-MAR-12,Arthur,,en,70.50.67.132,margaretporter@bell.net,15229202,000000123856446,5,5,,5
349271,13-MAR-12,12-MAR-12,Edwin,,en,184.145.7.188,trevtris@sympatico.ca,15233977,000000123876173,5,5,Edwin was fully competent to deal with all issues related to this circumstance. There was little that could have been done to improve his rapport with myself. ,5
349272,13-MAR-12,06-MAR-12,Bernard,,en,76.67.24.147,btrush@bell.net,15155174,000000123742094,5,5,,5
349273,13-MAR-12,12-MAR-12,Andrew,,en,174.88.5.87,njwinder@sympatico.ca,15230582,000000123865308,4,4,,4
349274,13-MAR-12,12-MAR-12,Mariem,,fr,74.15.228.190,2bourque@sympatico.ca,15220974,000000123855091,5,5,"Absolument rien, c'était parfait",5
349275,13-MAR-12,12-MAR-12,Nizar,,fr,76.67.168.229,richard.leclair@sympatico.ca,15231836,000000123865825,4,2,On m'avait dit la semaine passé que mon service internet serait de 5G pour finalement me dire que la personne avait fait une eerreur et maintenant je doit defrayer $5 de plus pour avoir plus de G,3
349276,13-MAR-12,12-MAR-12,Moises,,en,67.70.196.76,alamb55@sympatico.ca,15221686,000000123872941,5,5,,5
349277,13-MAR-12,12-MAR-12,Tarek,,fr,70.31.221.66,jacqueline.miron@bell.net,15226745,000000123859195,4,3,Je ne sais pas qu est que vous auriez pu faire de different car nous sommes des dynosors quand on parle d`orddinateur.Votre technitien a ete tres patient avec nous.Juste un probleme resiste maintenant je ne peut pas lire mes Email sur mon laptop!,4
349278,13-MAR-12,12-MAR-12,Ever,,en,67.71.10.213,peclark316@bell.net,15231044,000000123861261,4,4,"Everything was very well done, and the representative was very helpful.",5
349279,13-MAR-12,12-MAR-12,Ahmed,,fr,67.71.14.214,m_poirier001@sympatico.ca,15228966,000000123869249,5,5,,5
349280,13-MAR-12,12-MAR-12,Corey,,fr,184.144.225.185,pguenette000@bell.net,15231144,000000123855445,4,5,"Pour avoir un prix plus intéressant,j'ai due patientée a quelque reprise sur la ligne, il me semble que l'on auraient du me donner cette promotion aussitot qu'elle était disponible sans que j'ai a faire quoi que ce sois. (trop longt les démarches au téléphones.",3
349281,14-MAR-12,13-MAR-12,John,,en,70.27.34.165,curriers@sympatico.ca,15237488,000000123885155,1,1,For the second time my call was droppped when transferred,1
349282,16-MAR-12,13-MAR-12,Adly,,fr,174.93.174.59,jaclou5@sympatico.ca,15240316,000000123883545,3,2,,2
349283,16-MAR-12,13-MAR-12,Adly,,fr,174.93.174.59,jaclou5@sympatico.ca,15240320,000000123884059,3,2,,2
349284,16-MAR-12,13-MAR-12,Mouna,,fr,174.93.174.59,jaclou5@sympatico.ca,15240318,000000123889381,3,1,,1
349285,16-MAR-12,15-MAR-12,Rod,,en,65.92.45.212,charles.shaaron.mckinney@sympatico.ca,15250322,000000123952359,5,5,Keep using this referral location.,5
349286,16-MAR-12,15-MAR-12,Keerthi,,en,67.71.150.108,dlasky@bell.net,15251304,000000123935964,5,5,nothing,5
349287,16-MAR-12,15-MAR-12,Nader,,fr,184.145.151.149,hcareau@bell.net,15252864,000000123939491,5,4,"Je ne pense pas qu'il aurait fait mieux, il a réglé mon probleme rapidement et clairement avec beaucoup de patience.

Merci  ",5
349288,16-MAR-12,15-MAR-12,Jessa,,en,70.51.122.188,yvettek@sympatico.ca,15260390,000000123944984,5,5,,4
349743,12-MAR-12,11-MAR-12,Sabrine,,fr,174.93.201.14,desgagnehanri@sympatico.ca,15215900,000000123845360,3,2,le même trouble est revenue,5
349744,12-MAR-12,08-MAR-12,Nafti,,fr,70.51.203.16,joseph.painchaud@sympatico.ca,15185652,000000123794473,5,4,"Pour être totalement satisfait J'aurais du avoir accès à l'adresse donnée.
J'ai essayé par 2 fois, mais chaque fois il avait un message d'erreur.
Merci quand même",5
349745,15-MAR-12,13-MAR-12,Pascal,,fr,184.146.234.115,denisesimardjf@sympatico.ca,15237956,000000123904118,5,5,,5
349746,15-MAR-12,11-MAR-12,Matthew,,en,204.101.237.195,sharyn.patterson@sympatico.ca,15220006,000000123849744,2,1,have someone answering the phone that knew what was going on. ,1
349747,31-MAR-12,03-MAR-12,Asra,,en,70.50.220.86,mahtab.f.kohan@sympatico.ca,15131586,000000123680071,5,5,"listen customer,befor trying to help.",5
349748,13-APR-12,13-APR-12,Mohamed Taieb,,fr,173.177.207.125,coteserge1941@sympatico.ca,15262752,000000124546193,4,2,"Mon service internet est en panne depuis  le 9 avril et après avoir parler à tous les service possible on me dit ce midi que vous n'avez pas en main les pièces pour racrder ma ligne statique. La date de rétablissement est indéterminée.  Je suis branché à internet grace à une voisine charitable qui me permet de me connecter à son router qui me connecte à VIDEOTRON!!!!

Je suis absent jusqu'au 7 mai.

Au revoir",2
349749,13-APR-12,12-APR-12,Tera,,en,69.158.136.23,buckwheat1@sympatico.ca,15262082,000000124534593,1,1,Hire some nice people.She was rude kept interrupting me and so i swore at her and hung up.,2
349750,13-APR-12,13-APR-12,Pratheep Prabhu,,en,184.148.188.13,pwnoll@sympatico.ca,15269488,000000124540650,4,4,"short wait time.

Be quicker about putting outage notices up on phone system",1
349751,13-APR-12,13-APR-12,Jacob,,en,74.14.99.243,jcgaley@sympatico.ca,15265566,000000124545819,5,5,I just wished I had not had to call about this $2.00 charge starting june 1st. I hope receiving them on line will work out OK.,3
349752,13-APR-12,12-APR-12,Edward,,en,69.158.136.23,buckwheat1@sympatico.ca,15262084,000000124535436,3,3,"She was nicer but i was so mad I didn't give her a chance to say much at first.I did ask her not to speak before I was finished and she did.She was helpful in explaining everything and did get me some support from technical and I hope the issue will be resolved because if not i have been a customer for 34 years and I will be leaving Bell and going somewhere else for my services.
I pay over 3600 dollars a year and I expect better service after that many years.",3
349753,13-APR-12,13-APR-12,Mamta Tank,,en,70.29.232.213,greg.thullner@sympatico.ca,15264756,000000124546678,5,5,,4
349754,13-APR-12,13-APR-12,Mohamed,,fr,70.51.146.129,pierreleblond@bell.net,15269308,000000124548179,5,2,On verra après les correctifs du système lundi le 16,3
349755,13-APR-12,12-APR-12,Cathrine,,en,70.49.235.52,jdmzdavis@sympatico.ca,15265622,000000124536504,2,2,,3
349756,13-APR-12,13-APR-12,Adithya,,en,67.71.5.78,eepost@sympatico.ca,15263794,000000124544284,1,1,Rep was unable to explain why movies not downloading properly from new i-tv box even when I have increased my bell band width,2
349757,13-APR-12,12-APR-12,Med Ali,,fr,184.145.253.185,pierre171@bell.net,15269296,000000124537330,2,2,"tenter de prendre le controle de mon ordi. et essaiyer de voir se qui se passais réellement , rien na été fait a se sujet , je pense vraiment a changer de compagnie et cela assé rapidement , ca fait plusieurs fois que cela arrive alors pourquoi ne pas essaiyer ailleurs , voila mon avis . !!! ",1
349758,13-APR-12,13-APR-12,Ronald,,en,69.159.73.53,htl41@sympatico.ca,15265106,000000124538743,4,5,,4
349759,13-APR-12,13-APR-12,Hedi Sadek,,fr,184.146.235.169,durand.lise@sympatico.ca,15263680,000000124543561,4,3,Ne pas m'avoir avisé que le service actuel n'existait plus..alors je paie depuis plusieurs mois pour un service inexistant....,4
349760,13-APR-12,13-APR-12,Silvia,,en,70.26.50.61,rodney.rear@sympatico.ca,15270088,000000124541927,5,5,"Far before this, you could have offered me better deals for my situation.  All I have been receiving are calls trying to get me to buy satellite.",3
349761,13-APR-12,12-APR-12,Brent,,en,70.48.55.175,roberta.montpetit@sympatico.ca,15270022,000000124536956,4,1,It wasn't Brent's fault.  It's a problem with the computer with the faulty Internet Explorer.  Even re-installing Internet Explorer 8 for Windows XP didn't work.  We have a technician working on it now.,5
349762,13-APR-12,12-APR-12,Richard,,en,174.92.161.202,luyah@bell.net,15267314,000000124534323,5,5,,5
349763,13-APR-12,13-APR-12,Yosimar,,en,174.94.44.198,rmd.kingsley@sympatico.ca,15269960,000000124547864,5,5,,4
349764,13-APR-12,12-APR-12,Andre,,en,70.50.190.114,puppyface@sympatico.ca,15269476,000000124537972,1,1,"Andre put me on hold for the business office, not knowing that the business office was closed!  I waited 20 min. before I tried phoning back and learned that they were closed.",2
349765,13-APR-12,13-APR-12,Julie,,en,69.157.55.203,d.bedford@sympatico.ca,15262892,000000124545073,5,5,,4
349766,13-APR-12,13-APR-12,Carolina,,en,64.231.6.201,jsckelly@sympatico.ca,15266216,000000124541553,2,2,"Was on hold for 35 minutes, then was cut off and didn't get an answer and then called back and waited another 20 minutes and then my internet came back on.",3
349767,13-APR-12,13-APR-12,Jyotsna,,en,174.89.210.54,teresa.cirella@sympatico.ca,15271344,000000124550930,4,5,,4
349768,13-APR-12,13-APR-12,Milo,,en,64.231.7.2,james.collings@sympatico.ca,15265462,000000124541334,3,3,Not left me on hold for about 35 minutes. Played better music or none at all. Stop the damn recorded message thanking me for my patience - that ran out about 10 minutes into the hold time. Put a recorded message saying the internet isn't working so I don't have to be on hold to find that out.,
349769,13-APR-12,13-APR-12,Jason,,en,74.14.89.201,fournierhjsm@sympatico.ca,15264178,000000124550186,5,4,,5
349770,13-APR-12,13-APR-12,Andrea,,en,70.27.37.5,earl-delores.roth@sympatico.ca,15263742,000000124549177,4,5,Her first initial reaction was if its facebook it propably isnt a bell problem as it turned out it was my computer problem which she eventually helped to solve,5
349771,13-APR-12,13-APR-12,Grace,,en,174.88.170.99,d.tait@bell.net,15262916,000000124549800,5,5,,4
349772,13-APR-12,13-APR-12,Nejmeddine,,fr,76.69.196.12,evaquinn@sympatico.ca,15263994,000000124544563,5,5,rien de plus,5
349773,13-APR-12,12-APR-12,Asir raja,,en,184.147.186.88,donlinn@sympatico.ca,15263540,000000124538043,5,5,,5
349774,13-APR-12,13-APR-12,Houssem,,fr,76.68.164.77,h.aumond@sympatico.ca,15264868,000000124548657,4,4,il a fallut que j'appelle trois fois pour que le problème se résoudre 48hrs plus un autre 12hrs,3
349775,13-APR-12,13-APR-12,Yazhini,,en,174.93.170.84,gkbellas@sympatico.ca,15264644,000000124539210,4,4,,4
349776,13-APR-12,13-APR-12,Jalel Eddine,,fr,174.91.247.70,jacques_lessard@sympatico.ca,15265426,000000124541445,1,1,"mettre cet individus à la porte et avoir du monde plus poli er qualifier je parle de  Jaleleddile.
téléphonez-moi si vous voulez plus de détails",4
348372,11-MAR-12,09-MAR-12,Jessica,,en,184.145.19.79,karen.black094@sympatico.ca,15198421,000000123823088,,,"I spoke to three customer care representatives before the problem was resolved.  Bell incorrectly sent my account to a collection agency and the first two reps insisted it was my problem.  They refused to check further into the issue and would not transfer me to a manager when I requested it. The third agent (Jessica)was great and corrected the problem however I wasted almost an hour of my time on a Friday evening trying to resolve this issue.  The third rep fixed the problem however my spotless credit rating now has a mark against it and this is due to Bell's error.  To make matters worse, this isn't the first time Bell has screwed me up.  I was very close to signing up to Fibe TV, which I have now decided against and I'm very close to cancelling my phone and internet service and moving to another service provider.",1
348373,18-MAR-12,10-MAR-12,Nelly,,en,67.71.157.39,patbeddoe@bell.net,15211560,000000123835065,3,1,"I had a very difficult time understanding the technician and had to ask her to repeat many of her instructions, but we were able to continue.  However, the main issue is that the problem I called about - namely, the low internet speed, has not been resolved.  The initial speed was around 500+ kbps when the technician tested it.  After changes were made by your technician, we had speeds of around 1000-1100 mbps.  However, in the following days and up to the present, we are only receiving speeds of 600+ kbps.  This is unacceptable for high speed internet.  I feel that upgrades or changes need to be made to ensure that adequate speeds are achieved. I realize that we are paying for speeds ""up to"", but the ridiculously low speeds make the internet use unsatisfactory.  Unfortunately, as I am in a retirement home, there are limited options for other internet providers.  I used Bell at my previous apartment and had no difficulties and was pleased with the internet package I had.  The technician indicated that part of the problem was the distance from the ""main terminal"", which was about 4 km away.  Please seriously consider upgrades to resolve this issue.     ",3
348374,19-MAR-12,15-MAR-12,Mansouri,,en,69.157.174.159,e.levinzon@sympatico.ca,15251556,000000123947310,3,2,"After contacting lots of times and still having the same problem, finally the agent agreed to have a technicien sent to check it. The technicien Mr. Lucien Johnson  came to my residence on Friday afternoon, March 16, to do the repair. I would like to get a call from Bell to express my opinion about this visit. a survey to fill regarding this visit. I got a call from Bell for a satisfaction survey next day after this visit, but there was a problem when entering my tel. number, a recording was telling my tel. number 514-744-9768 was not valid for this survey. Can please, somebody call me on March 19 regarding this matter. I REALLY WANT TO FILL THE SATISFACTION SURVEY IN REGARDS WITH THIS TECHNICIEN BECAUSE HE FIXED IT. Thank you in advance for your follow up and cooperation. ",3
348375,19-MAR-12,15-MAR-12,Med Karim,,fr,69.70.2.99,marcelmarceau@sympatico.ca,15255654,000000123952295,1,1,"j ai dit au conseille que le remplacement suggerer de power supply ne pouvais pas reparer mon probleme, je l avait deja verifier moi-meme, il a insister en disant que c est le probleme en ignorant mes propos, 
j ai recu par la poste cette piece, qui n as absolument rien reglee, comme je l avait dit, resultat, attente en ligne de plus de 1 hr samedi, et j ai toujours pas d internet
vraiment decu et je ne recommande a personne Bell. j ai aussi des problemes repetitifs avec ma tele numerique, depuis debut, probleme de enregistreur qui skip image et son durant ecoute,  et plusieurs tentatives sans aucuns succes de reparation de votre part, ",1
348376,19-MAR-12,20-FEB-12,Stephan,,en,70.50.113.188,curtanderson@bell.net,14983388,000000123393615,5,4,,5
348377,19-MAR-12,12-MAR-12,Andre,,en,50.100.184.100,richard.mag@sympatico.ca,15231838,000000123871687,1,1,Please do not deal with India,3
348378,19-MAR-12,15-MAR-12,Sriram,,en,76.66.169.203,morrisadams@sympatico.ca,15256486,000000123949254,5,5,"It was my first experience with a suspicious Email telling me there was a problem with my password.  I'm glad I checked with Bell first.  Sriram 811288
helped me avoid the scam and had me change my password as an extra precaution. I don't know how this service could be improved.  I think it was great!",5
348379,19-MAR-12,11-MAR-12,Marc,,en,65.95.33.14,valerieshannon@bell.net,15220632,000000123849100,5,3,Fixed my problem then and there.,5
348380,19-MAR-12,13-MAR-12,Samuel,,fr,70.26.51.239,phduport@sympatico.ca,15244660,000000123895233,3,3,,4
348381,19-MAR-12,10-MAR-12,Sylvie,,en,184.145.107.25,noel.tse@sympatico.ca,15211298,000000123829122,5,5,,5
348382,19-MAR-12,15-MAR-12,Lokeswaran,,en,70.52.55.59,ddifonzo@sympatico.ca,15251050,000000123951225,5,5,"It couldn't have been better than what was performed.
Excellent",5
348383,19-MAR-12,15-MAR-12,Cristian,,en,74.14.110.137,pmorton@bell.net,15257522,000000123936545,4,5,,5
348384,20-MAR-12,15-MAR-12,Dawood,,en,67.68.65.160,mary.doramajian@sympatico.ca,15255868,000000123939838,3,3,Put more time to answer questions,4
348385,20-MAR-12,02-MAR-12,Yosimar,,en,67.68.65.160,mary.doramajian@sympatico.ca,15121118,000000123653962,3,3,to be patient and take more time to answer questions,4
348386,20-MAR-12,15-MAR-12,Susan,,en,76.64.43.29,ifitton@sympatico.ca,15253138,000000123939254,1,1,"Provide real customer service--after 5 days and far too many conversations, I was able to get a technician to my home to correct the issue.  In the meantime I was bounced from one technician to another with most having poor fluency in English--what is Bell thinking about; you came very close to losing a customer--saved by the actions of the gentleman that corrected the issue.",1
348387,20-MAR-12,10-MAR-12,Ashfaq,,en,174.94.21.130,d__cameron@sympatico.ca,15206742,000000123841282,2,2,"Agent promised a callback within 48 hours to tell us our problem was resolved. We never received this callback.( re;e-mail)Shoddy service.",2
348388,20-MAR-12,04-MAR-12,Kevin,,en,74.15.243.199,sthorsell@sympatico.ca,15142850,000000123697526,4,4,Ensure that I am not billed for the new internet service until my old Internet service has officially ended.  ,3
348389,21-MAR-12,07-MAR-12,Emely,,en,76.69.25.69,martinm@bell.net,15175221,000000123772924,1,2,cannot send  or receive email.  the email list was restored but I cannot receive any email except advertisements. ,3
348390,22-MAR-12,15-MAR-12,Sushil,,en,184.147.0.108,LSkirko@sympatico.ca,15248426,000000123935578,5,5,,4
348391,22-MAR-12,12-MAR-12,Mahmoud,,fr,174.92.225.212,carole.daniel@bell.net,15223102,000000123870688,5,4,"
























rien de plus que ce qui fut fait il a bien remis en maarche mon service internet sur mon nouvel ordi. portable tout va bien maintenant.",5
348392,12-MAR-12,11-MAR-12,Hugo,,en,50.100.165.207,jmclark973@sympatico.ca,15217344,000000123842144,5,5,,5
348393,12-MAR-12,11-MAR-12,Caroline,,en,174.136.119.245,bobbieleeder@sympatico.ca,15215008,000000123850027,5,5,,4
348797,14-MAR-12,13-MAR-12,Ann,,en,174.93.39.143,tilakp@sympatico.ca,15247324,000000123900375,5,5,every thing was good,5
348798,15-MAR-12,07-MAR-12,Bernard,,en,184.145.179.152,liwanyan@sympatico.ca,15174412,000000123768583,5,4,,5
348799,16-MAR-12,15-MAR-12,Imen,,fr,76.69.194.226,gestionms@sympatico.ca,15252490,000000123942433,5,5,"Rien. J'ai parlé à Imen qui a ma grnade surprise hanitait la Tunisie. J'ai été très satisfait de sa courtoisie et de son support. Il n'y avait aucun décalage dans la voix de même que dans la transmission électronique.

Vraiment satisfait.",5
348800,16-MAR-12,15-MAR-12,Sahali,,fr,70.30.173.157,roland.laurence@sympatico.ca,15258228,000000123953086,5,5,Rien,4
348801,16-MAR-12,15-MAR-12,Ana,,en,65.95.215.133,caffyn25@sympatico.ca,15250042,000000123946266,5,5,,5
348802,16-MAR-12,15-MAR-12,Emylie,,fr,76.69.183.50,h.3martel@sympatico.ca,15252736,000000123938957,4,5,"Ne pas être obligée de parler à 2 personnes pour répondre à nos demandes. Surtout je ne veux que des personnes qui sont AU QUÉBEC, quand j'appelle chez Bell plutôt que de parler à quelqu'un qui travaille aux""ILES MOUKMOUK"". Je veux encourager une cie qui fait travailler NOS QUÉBECOIS(même s'ils sont immigrants reçus)et non des personnes à ""petit salaire""ailleurs qu'ici. Compris????????????",3
348803,16-MAR-12,15-MAR-12,Valerie,,en,74.14.197.167,joan.sealey@sympatico.ca,15253928,000000123942302,5,5,cannot think of anything better than the service I received. A very pleasant girl who was very helpful and knowlegeable,5
348804,16-MAR-12,15-MAR-12,Michel,,fr,70.30.189.186,janotduf@bell.net,15253468,000000123949314,5,5,Tout était parfait. Pour la recommandation c'est déjà fait.  Claude Sivret se fait connecter à la fibre dimanche le 18 mars 2012 et Roger Cyr était supposé vous contactez aujourd.,5
348805,16-MAR-12,16-MAR-12,Mohamed Yusuf,,en,65.95.123.174,savagedoca@sympatico.ca,15258630,000000123954922,5,5,nothing.,5
348806,16-MAR-12,15-MAR-12,Aleem,,en,174.94.9.172,margaret.richardson@sympatico.ca,15255688,000000123943722,5,5,The agent was extremely helpful and knowledgable about setting up my wireless. Everything is working perfectly!,5
348807,16-MAR-12,15-MAR-12,Jason,,en,184.144.47.131,mariaandphil@sympatico.ca,15255708,000000123949674,5,5,"I am very satisfied with Jason and Bell Internet representatives ,but not with 
bell Company and mostly Bell Tv
I can not thing of anything else Jason
was very Helpful and I thank him
",4
348808,17-MAR-12,10-MAR-12,Wayne,,en,64.231.5.133,alan.kerstenbeck@sympatico.ca,15205209,000000123827038,4,4,,5
348809,17-MAR-12,15-MAR-12,Pascal,,fr,74.12.165.70,rockarthur@sympatico.ca,15258202,000000123953090,3,3,c est penible .c a fait six mois que l on me dit que mon probleme est regle.le seratil vraiment .attendons le mois prochain ,2
348810,17-MAR-12,29-FEB-12,Etienne,,fr,67.68.70.57,sounthone.southidara@sympatico.ca,15098418,000000123623218,4,4,,5
348811,17-MAR-12,15-MAR-12,Jamie,,en,174.89.128.139,kajal.saha@sympatico.ca,15254344,000000123942299,1,1,"The technical person to whom the call was transfered, dropped the call in the middle of conversation. Didn't callback.

Totally unacceptable.",1
348812,18-MAR-12,27-FEB-12,Carrie,,en,184.147.204.137,nnvee@bell.net,15070226,000000123565559,3,4,clean up your act so i don't have these problems in the first place.  it is like the left hand doesn't even know there is a right hand let alone what to do with it.,3
348813,18-MAR-12,11-MAR-12,Diego,,en,184.148.184.118,bobmoreau@sympatico.ca,15215010,000000123849205,1,3,Problem was with the supply source to the modem. I was total I would receive the replacement supply source within 2-3 business days. I am still waiting.,2
348814,18-MAR-12,12-MAR-12,Ashwini,,en,69.159.15.166,cbevilac@sympatico.ca,15223190,000000123861303,3,3,,4
348815,18-MAR-12,07-MAR-12,Brahim,,en,69.156.50.250,amilou@bell.net,15167678,000000123775082,5,5,,5
348816,19-MAR-12,16-MAR-12,Thierry,,fr,207.61.145.4,p.yvon71@sympatico.ca,15257035,000000123955436,1,1,"Thierry a été désagréable, n'a pas voulu écouter mon problème, il m'a dit qu'il n'y avait aucune note à mon dossier, que 85G à 25.95$ était impossible, il m'a raccroché au nez!",2
348817,19-MAR-12,19-MAR-12,,,fr,206.167.216.8,,,,5,5,,5
348818,19-MAR-12,02-MAR-12,Abdel basset,,fr,70.26.189.175,glangevin@bell.net,15117848,000000123676141,3,2,"Rien de plus de la part de votre conseiller.
le problême étant la coupole!
J' apréandais ce systême en cas de mauvais temps.
En réponce à la question # 4 
pour la télévision très peut probable pour le moment il faudras que vous passier au fibre obtique pour garantir une bonne réception en tout temps",2
348819,20-MAR-12,13-MAR-12,Rohit,,en,70.28.53.249,melsar@bell.net,15243328,000000123898437,3,3,"The information given to me was not accurate.  He told me there would be a 49.95 charge for the modem, but my email confirmation was 99.95.  Also he told me i could use 125 for the internet, but it is actually 100.  I printed my conversation just to make sure if there was any problems i had something to refer to.  I now am glad I did.  The customer service reps. should make sure the info they give out is accurate since we trust that they are up to date on the information they are talking about.  So training and keeping the customer service people up to date is what i would suggest as an improvement.    ",3
348820,20-MAR-12,12-MAR-12,Mauricio,,en,70.26.31.219,jedmond@sympatico.ca,15227052,000000123859439,5,5,,5
348821,12-MAR-12,10-MAR-12,Sherwin,,en,76.65.33.150,david.claridge@sympatico.ca,15206894,000000123833273,5,5,Nothing. Everything was great.,5
348822,12-MAR-12,09-MAR-12,Donna,,en,76.67.114.70,teresa.pak@sympatico.ca,15203796,000000123806430,5,5,,5
348823,12-MAR-12,09-MAR-12,Johanna,,en,70.53.225.43,ldepaola@sympatico.ca,15198997,000000123812385,3,5,I called 310-bell as I always do explained my situation was referred to an 800 number which was identical to 310-bell and was then asked to call another number.,4
348824,12-MAR-12,11-MAR-12,Hugo,,en,70.53.207.156,agnesmario@sympatico.ca,15214402,000000123848904,5,4,"Have a shorter wait time on the phone waiting for a service technician. I recently dealt with ING banking and when an associate was unavailable, I was asked to wait because they value my business or I could leave a number and they would call me when the next associate was available.  This way, I didn't have to wait on the phone and incur a sore ear.",5
348825,13-MAR-12,12-MAR-12,Danny,,en,70.54.80.129,centuryhouse@sympatico.ca,15223238,000000123870846,5,5,,5
348826,13-MAR-12,12-MAR-12,Vijay,,en,174.91.116.192,deebutt@sympatico.ca,15224216,000000123867006,5,5,"There was nothing that could have been done better, it was a very pleasant experience.",5
348827,13-MAR-12,09-MAR-12,Roy,,en,65.95.182.171,chung808@bell.net,15194426,000000123804362,4,4,,4
348828,13-MAR-12,12-MAR-12,Gilberto Jose,,en,65.92.6.230,s.herrmann@sympatico.ca,15232284,000000123865374,5,5,,4
348829,13-MAR-12,12-MAR-12,Shaik Rameez,,en,64.229.23.189,lincoln777@sympatico.ca,15228516,000000123879472,4,5,Give me on to block users from changing my password and access my computer. ,5
348830,13-MAR-12,12-MAR-12,Med nejib,,fr,184.144.181.92,aligatorcharly@sympatico.ca,15221758,000000123869312,5,5,,5
349289,16-MAR-12,15-MAR-12,Mohamed,,en,70.48.197.191,jaatkins@sympatico.ca,15253292,000000123935296,5,5,"Mohamed gave us some new promotions with our internet and phone bundle, which we are very happy to have. ",5
349290,16-MAR-12,21-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14995266,000000123436569,5,4,,4
349291,16-MAR-12,16-MAR-12,Nadia,,fr,65.94.171.27,chassec@sympatico.ca,15250336,000000123955764,4,4,"je n'ai pas compris pourquoi mon internet a dépassé le 2 go
elle m'a dit nouvelle technologie!!!!",3
349292,16-MAR-12,15-MAR-12,Elmer,,en,70.51.153.133,sevaughan@sympatico.ca,15258754,000000123938093,5,5,,5
349293,21-MAR-12,01-MAR-12,Med Amine,,fr,76.65.186.241,bokohumolango@sympatico.ca,15101686,000000123628777,5,5,,5
349294,22-MAR-12,01-MAR-12,Edwin,,en,69.157.63.120,tbstyles@bell.net,15112238,000000123636878,5,5,Nothing.,3
349295,22-MAR-12,26-FEB-12,Josh,,en,208.65.73.143,deshmukh@sympatico.ca,15057308,000000123546572,1,1,worst i ever experianced,1
349296,24-MAR-12,30-DEC-11,Mary,,en,69.158.182.20,dsides@sympatico.ca,14421390,000000122226443,2,1,"After initial call to add internet usage insurance, I was pleased with Mary. I was adding to my allowance on my plan of 60 GB, 120 GB at a cost of $15/month and was offered a special deal to receive same for $10/month for 1 year.  I was told by  her that I was signed up and go to go for January 2012. However with subsequent bills and internet usage alert, I found that although there was a note on my ""file"" regarding same, she had not signed me up for this.  It has taken 2 phone calls to hopefully remedy this to date.  The first call, approximately 20 minutes duration, was on my lunch break.  The representative Janet was very helpful but the call took longer as she had to obtain other authorization because of special price deal and to back date sign up to eliminate extra internet usage charges incurred.  When I received a call from Bell regarding non  payment of my bill(an oversite due to fact I had accidently mixed up my bill with previous bills when calling to remedy this problem) I was informed I had extra internet usage for month of February. I had not received bill yet nor could I access my E bill however I called that day March 15 and spoke to representative Crystal who deleted extra internet usage charges below my cap of 180 GB charges. Hopefully this issue is resolved.        ",3
349297,25-MAR-12,02-MAR-12,Francis,,en,184.145.78.175,william.rolfe@sympatico.ca,15125496,000000123670583,4,4,"When the last technician came, I only wished he had come two years ago when our problems with internet started.  This tech saw and resolved the problem immediately.  The very next day my wireless was not working.  I called the number the tech had left of his manager, with no reply whatsoever.  Finally we had to have it resolved on line from South America somewhere.  Again, once in a while it does not work for a day or two.  The problem will Bell is that you cannot speak directly to someone HERE about your problem, and I feel Bell has NO loyality to it's customers.  We have been with Bell for almost 50 years, why I don't know anymore!  Probably time for a big change,  I wrote a letter of my concerns to Bell in Toronto and as of three weeks ago, have yet to have a reply or an acknowledgement.  Nice treatment for a loyal customer!",1
349298,25-MAR-12,15-MAR-12,Martina,,en,70.26.46.114,frangail@sympatico.ca,15252164,000000123953687,5,5,          ,5
349299,12-MAR-12,10-MAR-12,Lotfi,,fr,70.29.199.42,jos.pat@sympatico.ca,15209258,000000123837872,5,5,Tout a été corrigé!,5
349300,12-MAR-12,11-MAR-12,Mathew,,en,184.146.80.60,choymayet@sympatico.ca,15215430,000000123849671,2,2,,2
349301,12-MAR-12,08-MAR-12,Juan,,en,174.94.32.205,lamuir@bell.net,15186384,000000123789490,4,4,,5
349302,12-MAR-12,11-MAR-12,Marc-Andre,,en,70.27.38.116,kardav5864@sympatico.ca,15217594,000000123842789,5,5,,5
349303,12-MAR-12,08-MAR-12,Hugo,,en,65.93.161.220,janddharrison@bell.net,15184942,000000123783296,5,5,"Bell service is the best! I have had to get assistance a few times and everytime I have been treated the best.m-very polite ,understanding to me as I am not to handy on the computer. They take their time and politely guide you through the steps without you feeling ignorant . Excellent !!",5
349304,12-MAR-12,09-MAR-12,Balaji,,en,67.71.84.35,barbaran@sympatico.ca,15193280,000000123821623,4,4,I believe everything was tried,5
349305,12-MAR-12,10-MAR-12,Jerome,,en,74.12.83.48,susan77@bell.net,15213250,000000123828609,5,4,,4
349306,12-MAR-12,10-MAR-12,Julio,,en,174.93.44.186,sosa.1115@sympatico.ca,15213070,000000123837378,5,5,,5
349307,12-MAR-12,11-MAR-12,Nedra,,fr,50.100.134.36,luc_109@sympatico.ca,15218101,000000123846127,2,1,"prendre le temps d'investiguer plus en profondeur pour répondre au lieu de me donner des réponses toute préparer d'avances.Dans la facture du 24 mars 2011 ,on me facture un montant de 49.95 pour la location unique du modem,mais par la suite ,le prix de mon forfait internet est resté le meme",
349308,12-MAR-12,11-MAR-12,Maria,,en,184.144.26.69,bjcjp@sympatico.ca,15214976,000000123847087,5,4,,5
349309,13-MAR-12,12-MAR-12,Mindy,,en,174.95.66.59,ressery@sympatico.ca,15231792,000000123855716,5,5,Nothing a hic up in my system,5
349310,13-MAR-12,12-MAR-12,Reuben,,en,70.29.6.83,jlove6@bell.net,15227280,000000123862588,5,5,"improving their english, or have them speak slower. ",5
349311,14-MAR-12,13-MAR-12,Olfa,,en,209.226.175.48,marlyn.terry@sympatico.ca,15242962,000000123887507,5,5,every think was fine,5
349312,14-MAR-12,13-MAR-12,Tejaswvi,,en,174.89.68.130,jodenhollands@sympatico.ca,15240946,000000123883852,3,1,Rep needs to speak slower and more distinctly for my 80 year old ears.,3
349313,14-MAR-12,11-MAR-12,Hugo,,en,174.95.129.3,suehamilton@sympatico.ca,15220292,000000123843474,4,5,Can't think of anything.,4
349314,19-MAR-12,16-MAR-12,Mathieu,,fr,207.61.145.4,p.yvon71@sympatico.ca,15257033,000000123955763,5,1,"Depuis le mois de janvier, mon utilisation internt doit être de 85G @ 25.95/mois. Si vous regarder mon dossier il y a plusieurs appels à ce sujet, et mon problème n'est toujours pas résolu.  D'ailleurs suite à cet appel avec Mathieu, qui ""avait"" ajusté le tout, dimanche j'ai reçu un autre courriel me disant que j'étais à 90% de mon utilisation internet à 4.65 de ma bande passante.  Je voyais bien que rien n'a été ajusté.  J'ai rappelé, parlé avec Enza #6060116, elle devait me rappeler dans la journée parce que son système ne fonctionnait pas, je n'ai jamais eu l'appel et suis certaine que rien n'a été réglé à ce jour.",2
349315,19-MAR-12,15-MAR-12,Madhu,,en,174.88.49.6,hpcobb@sympatico.ca,15253038,000000123936745,4,4,"When we originally indicated that we were moving to the new address, we were of the understanding that the service would be the same as previous.  We wish to have clarification as to future cost of this service as we cannot afford any increase in our television costs. Thank you for your clarification in this matter. 
Harold Cobb",5
349777,13-APR-12,13-APR-12,Shaik Rameez,,en,184.148.187.75,dmwoodward@sympatico.ca,15263482,000000124539660,1,1,"I was told that the power cord to the router was defective and he was going to send me one via Purolator. In the meantime, I would have no internet. 
When we were out shopping, numerous stores were having problems with their internet, but, the systems finally came back up.

When we got back home, approx 2 hours after I had spoken to the technical rep, I plugged the same cord into the router and it worked.
Was the problem really the internet, Bell's system? I am curious to know the answer and why he said that it was the power cord.
Please advise.",4
349778,13-APR-12,12-APR-12,Ashwini,,en,50.101.170.177,d_eastman@bell.net,15262924,000000124534161,1,1,,1
349779,13-APR-12,13-APR-12,Karen,,en,174.93.41.163,taljaard@sympatico.ca,15271250,000000124546013,5,4,Being able to get to the right department to assist me.,4
349780,13-APR-12,13-APR-12,Juan,,en,184.148.187.232,ptboag@sympatico.ca,15269454,000000124541012,4,3,"As there was apparently a system outage in the geographical area defined by my telephone number then a recorded message identifying that as a likely issue should have been presented immediately following entry of the telephone #.  As it was, I had to spend nearly 40 minutes on hold before reaching a live tech person who was unable to do anything about the problem anyway (NOT his fault)",3
349781,13-APR-12,13-APR-12,Melvin,,en,69.158.162.23,amberpdj@bell.net,15261120,000000124545365,5,5,none,5
349782,13-APR-12,13-APR-12,Jose,,en,184.148.187.155,tayloga@sympatico.ca,15271298,000000124540383,4,4,"There was difficulty at your end determining the actual cause of my failure to access internet. There was obviously a delay in telling your tech people that the problem was technical failure in the area code 613-599-xxxx locus. I was onto your tech support for almost an hour before they were so informed to enable them to communicate this to me. Later on in the day after my computer was up & running with internet access I discovered that the laptop I have wirelessly connected would not access the internet. The result was another 3/4 hour on line to tech support. Your operators are competent, polite & patient. I have been using computers for 20 years+ and shudder to think what they must face every day with my contemporaries!! 
Allan Taylor - DOB 1933",5
349783,13-APR-12,13-APR-12,Weng,,en,174.95.65.6,harold008@sympatico.ca,15264914,000000124548014,1,1,Bell agent was uable to determine if DSL SERVICE was available to allow me to add internet to my cottage.  My neighbours have Bell DSL and I receive e-mails fron Bell asking me to sign up for DSL. Agent instead started changing my billing and was unable to understand my inquiry.,1
349784,13-APR-12,13-APR-12,Hemanth Kumar,,en,76.70.45.171,meredith.cutting@sympatico.ca,15268018,000000124539710,5,3,"Nothing.
The problem, according to the technician I spoke with lies in the need to re-install windows. According to him it should correct the problem.",5
349785,13-APR-12,12-APR-12,Edgar,,en,174.94.54.189,vefroese@sympatico.ca,15271714,000000124538321,5,5,No suggestions for improvement.  It was done very well,5
349786,13-APR-12,12-APR-12,Juliio,,en,65.95.23.29,jrig@sympatico.ca,15266198,000000124537022,5,5,,4
349787,13-APR-12,13-APR-12,Lobna,,fr,184.146.255.14,lised@bell.net,15267086,000000124544646,5,5,rIEN,5
349788,13-APR-12,13-APR-12,Valerie,,en,70.31.121.176,r.recoskie@sympatico.ca,15269534,000000124542134,5,5, Can an interrrupted internet service like this morning be prevented in the future? I rely on this service for work messages.,4
349789,13-APR-12,13-APR-12,Mohammed,,en,174.95.12.151,joan.poyntz@sympatico.ca,15265946,000000124542701,5,4,The only problem- I had to wait about 15 min. on the phone before I could talk to anyone about my problem. You seem to need more on technical support.,5
349790,13-APR-12,13-APR-12,Ivette,,en,184.148.187.191,cindy.hodgins@sympatico.ca,15262576,000000124542664,4,4,"there was a problem in my area and it would have been helpful if there was a ETC in the pre recorded message on when it would be resolved.  Instead I was on hold for 20 mins waiting for an operator only to be instructed to do what I had already done 3X previously, the problem was with Bell's service not mine.  Frustrating, because I work from my home office.  20 mins in the queue is too long.",3
349791,13-APR-12,12-APR-12,William,,en,74.12.21.201,aehoop@sympatico.ca,15260870,000000124535563,5,5,nothing,4
349792,13-APR-12,12-APR-12,David,,en,204.101.237.139,laur.mich@sympatico.ca,15266810,000000124535657,3,2,The customer service rep did not have any information about the progress of the repair of my internet service. He was only able to tell me that there was an outage. I was left with no idea of when my service would be restored. 24 hours later I called again because I had been without service for two days. Still there was no info regarding the nature of the problem or the planned resolution,3
349793,13-APR-12,13-APR-12,Ralph,,fr,70.51.201.21,fournier_20@sympatico.ca,15264176,000000124550012,1,1,"Quand j'ai appelé et que j'ai parlé avec Paul-Henry no.employé 6060018, celui-ci m'a référé à msn messenger en me donnant un numéro de téléphone qui a aucun lien avec mon problème, et l'employé de msn messenger m'a carrément dit l'employé de bell c'est foutu de vous .",1
349794,13-APR-12,13-APR-12,Jamila,,fr,216.208.211.32,delvine@sympatico.ca,15263228,000000124543134,5,4,,5
349795,13-APR-12,13-APR-12,Carolina,,en,74.12.21.179,ballentine_william@bell.net,15261530,000000124546707,5,5,,5
349796,13-APR-12,12-APR-12,Jason,,en,70.26.163.62,scott.dey@sympatico.ca,15270562,000000124536560,4,4,,3
349797,13-APR-12,13-APR-12,Arthur,,en,184.146.138.47,sharburton@sympatico.ca,15270664,000000124546748,1,1,resolve my problem,2
349798,13-APR-12,13-APR-12,Rym,,fr,174.94.76.241,daniellouise@sympatico.ca,15262988,000000124543148,5,5,,5
349799,13-APR-12,12-APR-12,Alex,,en,70.53.145.184,irenejoy@sympatico.ca,15265254,000000124534083,4,5,"I was asked for my password, did feel it was necessary to give it as I typed it in.  Did not feel confortable giving it but I did.  Next morning I tried to re-log in to change it.  It was necessary to place another call in as I was unable to change it.",5
349800,13-APR-12,13-APR-12,Eric,,en,74.12.226.19,jcsherwin@sympatico.ca,15265590,000000124543101,5,5,,4
349801,13-APR-12,13-APR-12,Salvador,,en,70.31.121.79,kobierski@sympatico.ca,15266628,000000124541850,4,4,"The root cause of my issue turned out to be a widely impacting service outage.  A message on the IVR system would have given me back a productive hour that I instead spent on hold and eventually with the Bell agent.  I also had my Corporate tech support on the line, who was extremely helpful in providing troubleshooting steps for an issue that turned out not to be my problem or that of my corporate laptop or vpn.  The Bell agent was very capable and helpful when I eventually reached him (21 minutes hold time), just it would have better if this call had been headed off at the pass by providing me that relevant network outage info through the voice response system!  ",4
348394,12-MAR-12,11-MAR-12,Wynbert,,en,74.14.35.203,kjway@sympatico.ca,15217768,000000123846556,5,5,,5
348395,12-MAR-12,02-MAR-12,Janice,,en,69.157.179.115,debby.osullivan@sympatico.ca,15116384,000000123663157,5,5,nothing,4
348396,12-MAR-12,08-MAR-12,Mohamed,,fr,69.157.173.153,daniel.leboeuf@bell.net,15182550,000000123795164,5,2,"Je ne crois pas, probablement une carte réseau mal installée au départ.",5
348397,12-MAR-12,11-MAR-12,Uzair,,en,174.88.244.188,jamie45@sympatico.ca,15217106,000000123842558,5,4,,4
348398,12-MAR-12,11-MAR-12,Ben Mahmoud,,fr,174.93.239.209,jacco@bell.net,15217014,000000123852435,5,5,,4
348399,12-MAR-12,11-MAR-12,Gopinath,,en,64.228.91.68,angelakellough@bell.net,15214620,000000123845691,5,5,satisfied,5
348400,15-MAR-12,13-MAR-12,Jeffery,,en,174.88.1.145,normaken@bell.net,15244140,000000123904260,1,1,Hire people who actually know what they are doing.,1
348401,17-MAR-12,15-MAR-12,Dawood,,en,184.146.71.66,msmarkala@sympatico.ca,15256555,000000123944066,1,3,"On march 2 ordered new service and router.On march 9 called to see where router was.Said it should be in today. On march 15 called and said no router was sent. Talked with 3 different techs, none had any idea. I received email on march 2 confirming new service and router.They tried to check my line and couldnt. One tech told me to go to blue place and buy my own. Finally i had a bell tech come to my house with router.He fixed all- outside line poor.What a waste of time talking to techs. Even gave order number.One day i will switch to other service.Do they have access to computers? ",1
348402,17-MAR-12,15-MAR-12,Chuck,,en,184.146.98.104,fritsche@sympatico.ca,15252220,000000123942836,4,5,really none,5
348403,17-MAR-12,15-MAR-12,Jose,,en,70.30.1.192,dhaval.n.bhatt@bell.net,15251198,000000123949816,3,3,coordination between your internal departments...,1
348404,19-MAR-12,15-MAR-12,Nadine,,fr,69.157.250.242,susangrant@sympatico.ca,15259281,000000123944140,3,4,"En fait, vous avez fait comme vous deviez, Purolator par contre n'a pas livré comme il aurait dû.",4
348405,19-MAR-12,15-MAR-12,Shaik Rameez,,en,70.31.56.224,taylormade@sympatico.ca,15259444,000000123951186,5,5,On the initial call earlier when a commitment was made by tech to call back at 6 PM - it would have been nice if they had.  Instead I called in after 7 and on this call it was solved.  ,4
348406,19-MAR-12,15-MAR-12,Mehdi,,fr,69.159.133.77,gaston.marier@sympatico.ca,15252344,000000123946023,5,5,RIEN DE MIEUX JE SUIS SATISFAIS AU MAXIMUM,5
348407,13-APR-12,13-APR-12,Erick,,en,184.151.114.83,cmmcilveen@sympatico.ca,15262688,000000124542337,3,3,Not leave me on hold for 30 minutes!,3
348408,13-APR-12,13-APR-12,Yosimar,,en,174.89.193.13,b-p.edey@sympatico.ca,15261482,000000124548646,2,2,"I feel since you have moved your test centers off shore to almost every country except Canada and Ontario that your service has been eroded. Not being able to talk to a test center in Ontario gives one the feeling of total lack of assurance. Its a shame that a Canadian Company as Canadian as BELL is that you have done this to your customers. It is a sad day that we as Canadians have to go off shore to speak to someone who does have any idea where any of the lacals calling in are let alone really care.I have been chasing this problem for so long that I am getting very fed up with the whole situation. Each time I call in to report the same trouble is recuring I get a new person somewhere out in the wild blue yonder. With this I then have to restate all the same answers that I have repeated dozons of times. I even had to repeat many answers that had been checked by a technician within the last 24 hours. I feel this is totally uncalled for and that if there was a test center that could be reached by a mere phone call to same test cemter then a lot of repitition and frustration would be avoided because then quite possibly the same technician would be available to carry on futher testing as required. Something has to be done. 
",3
348409,13-APR-12,13-APR-12,Venkatesh,,en,70.48.42.189,rmjohnstone@sympatico.ca,15269964,000000124544890,5,5,"Nothing, every thing great",5
348410,13-APR-12,13-APR-12,Shakeel,,en,76.69.180.185,tk01@sympatico.ca,15271472,000000124545778,4,4,As a french customer... I asked for french service but my computer is in english... It would be better if the person at your customer service would know a little bit of english...,4
348411,13-APR-12,12-APR-12,Tyler,,en,70.29.25.234,michael.killoran@sympatico.ca,15268106,000000124536419,4,4,n/a,4
348412,13-APR-12,13-APR-12,Lise,,en,184.145.118.53,lms1@sympatico.ca,15267150,000000124547907,5,5,nothing,5
348413,13-APR-12,13-APR-12,Sabha,,en,184.148.186.77,anne-gravel@bell.net,15261236,000000124542449,4,4,Not left me sitting on hold for over 30 minutes,4
348414,13-APR-12,13-APR-12,Christopher,,en,65.95.181.54,lrosnick@sympatico.ca,15267254,000000124550593,4,4,,5
348415,13-APR-12,12-APR-12,Edwin,,en,74.12.146.175,jkall@sympatico.ca,15265862,000000124537675,4,3,,5
348416,13-APR-12,13-APR-12,Jay,,en,64.228.146.77,dr.bik@sympatico.ca,15263616,000000124548024,5,4,nil,5
348417,13-APR-12,13-APR-12,Jose,,en,70.31.120.245,brianvandusen@sympatico.ca,15262026,000000124540434,3,2,"The internet was out in our area, Munster, and after being on the phone for awhile, the technician called the 2nd level and found this out.  I work in a similar atmosphere, and the 2nd level should always let the first line know when there is a trend.  It would have saved me a lot of time instead of being on the phone, I could have gone to a neighbors ealier who had Rogers to work, as I work from home.",2
348418,13-APR-12,13-APR-12,Roy,,en,174.93.49.189,ladin@sympatico.ca,15266744,000000124546319,5,5,n/a,5
348419,13-APR-12,13-APR-12,Pascal,,en,64.231.204.133,jjbate@sympatico.ca,15265842,000000124539076,4,,,4
348420,13-APR-12,13-APR-12,Saifeddine,,fr,76.67.149.118,mariepaulec@sympatico.ca,15267642,000000124540690,4,2,Aprés le téléphone une personne assez bien placé a bell nous en sommes par avoir un thecnicien de bell qui nous a reglé le probleme en un rien de temps trés efficace cet personne,4
348421,13-APR-12,13-APR-12,David,,en,69.158.170.240,dan.robinson@sympatico.ca,15262968,000000124539221,1,1,Fix my problem.  I still am having slow download and uplaod speeds,1
348422,13-APR-12,13-APR-12,Shinoj,,en,70.24.160.166,hnbwilliams@sympatico.ca,15265062,000000124545381,5,5,,5
348423,13-APR-12,13-APR-12,Jalel Eddine,,fr,76.67.149.118,mariepaulec@sympatico.ca,15267644,000000124549100,5,5,CEtte personne est trés aimable et fait tout en son pouvoir pour régler le probleme Envoye un thecnitien plus vite car a pris5 semaines avant d'avoir un personne pour régler ce probleme,3
348424,13-APR-12,12-APR-12,Nicholas,,fr,70.51.146.224,vgretas@bell.net,15271750,000000124535203,5,5,rien a faire,5
348425,13-APR-12,13-APR-12,Anne,,en,70.55.31.251,whitefield1@sympatico.ca,15271928,000000124541574,5,5,The wait time to speak to a representative was too long - close to 30 minutes.,5
348831,13-MAR-12,12-MAR-12,Luis,,en,50.100.148.20,dwtilley@sympatico.ca,15224832,000000123862750,5,5,This time nothing!(at times waiting can be tedius.,5
348832,13-MAR-12,12-MAR-12,Amel,,fr,70.30.159.111,lacstcharles@sympatico.ca,15228222,000000123869726,5,5,,5
348833,13-MAR-12,09-MAR-12,Thorat,,en,184.144.61.250,sharonpenney@bell.net,15203063,000000123820485,1,1,The internet was not set up correctly and I lost service and had to call in again on March 13,2
348834,13-MAR-12,12-MAR-12,Gilberto Jose,,en,65.93.185.242,marziatico@bell.net,15229455,000000123879021,5,3,,5
348835,13-MAR-12,12-MAR-12,Youssef,,fr,70.30.152.163,gabis@bell.net,15225508,000000123868813,3,1,"Depuis que je suis abonnée en octobre 2011; je n'ai jamais pu savoir mon utilisation Internet en amont et en aval.  Beaucoup d'appels ont été faits depuis mais le problème existe toujours.  On répond toujours la même chose que je ne suis pas seule aux prises avec ce problème et on met des notes au dossier à l'effet que je ne paierai pas de supplément si je dépasse ce qui est permis dans mon forfait....Mais moi je surveille souvent car j'espère tout le temps que je vais avoir la surprise que c'est règlé : mais non pas encore.
C'est déçevant.",2
348836,13-MAR-12,12-MAR-12,Ferdaous,,fr,67.70.24.206,dumas.ghislain@sympatico.ca,15224788,000000123876325,4,2,"Mes problèmes antérieures n'étaient pas connus??? On refait les mêmes choses. On me propose finalement de changer de  type de modem avec des frais (plutot surprenant alors que je loue le modem et lors des autres remplacements, aucun frais)
Toutefois, la personne était attentive et courtoise.",3
348837,14-MAR-12,13-MAR-12,April,,en,74.12.251.125,susan.whipp@sympatico.ca,15246890,000000123904086,1,1,Listen to what I had to say and then explain why there was such a backlog and why our order had not yet arrived.,1
348838,14-MAR-12,13-MAR-12,Hajer,,fr,216.208.205.53,theseadam@sympatico.ca,15247304,000000123882268,2,1,il a fallu que je fasse une nouvelle demande  le 14 mars.,3
348839,15-MAR-12,13-MAR-12,David,,en,184.151.114.216,c.sheard@sympatico.ca,15236757,000000123893597,,,"In fact, we did not deal with David (EmpXD510) directly.  We believe he did what he was requested to do by Bell employee Juan (Emp #EX86322).  It was Juan who finally was able to see the problems involved in getting us transferred from WiMax to the TurboHub.  This was forced, owing to Bell discontinuation of WiMax service in this rural area of Ottawa.  We have had extensive discussions with various representatives to get the billing issue between Bell Mobility and Bell Canada resolved, but if David ""did the job"", then it was the result of his being requested to by Juan.  However, in getting the billing issues resolved and the WiMax service moved to TurboHub, and Bell Mobility and Bell Canada communicating, we lost our e-mail service.  In fact, the service may have been ""moved over"", but the e-mail address and password was not.  So, this involved another call to Bell.  This time, it was employee Alain (Emp #XX921) who was of great help, and was able to get our e-mail service re-instituted within about 30 minutes.   That, after a long, frustrating day, and process.  There really does have to be better communication between Bell Mobility and Bell Canada, when customers are facing discontinuation of a service, and the implementation of services that need to be ""bundled"".  Indeed, the bundling credit is not large, but it does help off-set the time and frustration experienced when trying to get issues with Bell resolved. 

So, our great ""satisfaction"" is really with employees Juan (#EX86322) and Alain (#XX921) who were instrumental in getting issues resolved as quickly and correctly as they could. ",3
348840,15-MAR-12,13-MAR-12,Sergio,,en,174.92.76.186,psross@sympatico.ca,15244900,000000123903695,4,4,,5
348841,15-MAR-12,29-FEB-12,Danny,,en,70.31.180.238,gary.wolfe@sympatico.ca,15090980,000000123624528,3,3,,1
348842,16-MAR-12,13-MAR-12,Med Wassim,,fr,76.64.112.72,reypi743@sympatico.ca,15245254,000000123905012,5,5,,3
348843,16-MAR-12,24-FEB-12,Mauricio,,en,76.64.105.117,oriel9@sympatico.ca,15041538,000000123516785,4,4,,4
348844,16-MAR-12,15-MAR-12,Gavin,,en,65.92.173.217,tim.collins1@sympatico.ca,15259606,000000123945412,5,4,Nothing that I can think of in resoect of that particular call.,3
348845,16-MAR-12,15-MAR-12,Mokhles,,fr,65.94.171.27,chassec@sympatico.ca,15250338,000000123934280,4,4,"il m'a dit que j'aurais 40 GO pour $5
mais en fait selon Nadia il y a la moitié du mois de passer donc environ 20 go ajouté pour environ $2.50

on doit poser des questions+++pour bien comprendre les informations  c'est souvent comme cela pas la première fois c'est frustant ...jamais très clair et ça dépend à qui l'on parle  ...c'est une raison pour laquelle j'hésiterais à recommender bell..ils m'ont crédité mon dépassement c'était la première fois ça c'est bien j'ai reçu un avis e dépassement c'est bien mais je vais vérifier mon profil plus souvent car je n'ai pas utilisé internet tellement plus!!!à voir!!!!!merci j'espère que cela sera corrigé mêmes info de la part de vos employés
merci de considérer mon opinion",3
348846,17-MAR-12,15-MAR-12,Andrea,,en,65.95.225.240,riob@sympatico.ca,15258034,000000123939796,5,5,"Nothing, service was excellent.",5
348847,17-MAR-12,16-MAR-12,Christine,,en,174.89.199.33,lindasteer@sympatico.ca,15255082,000000123955026,5,4,,5
348848,12-MAR-12,07-MAR-12,Josee,,fr,174.93.223.139,ginetta4@sympatico.ca,15171444,000000123770945,4,4,,4
348849,13-MAR-12,12-MAR-12,Samuel,,en,184.148.11.65,billrmc@sympatico.ca,15222626,000000123857010,5,5,No suggestions,5
348850,13-MAR-12,06-MAR-12,Mohammed,,en,70.31.38.243,b.spro@sympatico.ca,15154490,000000123746812,5,5,,5
348851,15-MAR-12,01-MAR-12,Dheeraj,,en,70.31.180.238,gary.wolfe@sympatico.ca,15090982,000000123627278,1,1,Actually fix the problem. Wireless router does not work. Sick of wasting time on the phone to diagnose a broken wireless router.,1
348852,16-MAR-12,15-MAR-12,Eric,,en,184.148.186.143,l.m.barker@sympatico.ca,15254784,000000123936989,5,5,,5
348853,16-MAR-12,15-MAR-12,Juan Carlos,,en,174.92.71.81,hartley70@sympatico.ca,15252828,000000123939202,4,5,Juan Carlos was quite sensitive to my lak of skils and bailed me out,5
348854,16-MAR-12,15-MAR-12,Lorrey,,en,74.15.98.38,amgaines@sympatico.ca,15248948,000000123944655,5,5,,5
348855,16-MAR-12,15-MAR-12,Anne,,en,99.230.224.164,j.warren2@sympatico.ca,15253277,000000123950970,5,4,,4
348856,16-MAR-12,15-MAR-12,Porushotham,,en,70.30.17.64,aileencollins@sympatico.ca,15248732,000000123936125,5,5,Not caused the problem.  Because in fixing this I no longer have a phone.  Which is odd because my understanding was in order to have internet service with Bell I needed a phone line.  But my internet works fine,4
348857,16-MAR-12,15-MAR-12,Mohamed,,fr,174.89.218.20,gauber@sympatico.ca,15252352,000000123937948,5,5,rien,4
348858,16-MAR-12,29-FEB-12,Pau,,en,174.89.130.223,tlobin@bell.net,15099102,000000123605381,4,4,Connect faster,4
348859,16-MAR-12,15-MAR-12,Jean-Gardy,,en,70.24.172.237,bosr@bell.net,15249799,000000123946261,5,5,Inforn new customer how to retreve e-mail.,5
349316,20-MAR-12,15-MAR-12,Nizar,,fr,206.47.249.246,alex.marz@bell.net,15248808,000000123941277,3,1,REGLEZ LE PROBLEME /// a chaque fois que j'appel je parle a un robot qui me dit de re-reverifier encore et encore - je trouve insultant de passer 2 heures au telephones pour refaire toujours les meme verifications et me faire dire que quelqu'un va me rappeler dans 24 heures (en passant j'ai rappele avant hier et je n'ai toujour pas ete rappele),2
349317,20-MAR-12,13-MAR-12,Jason,,en,184.151.63.168,shandrews@sympatico.ca,15246230,000000123887217,3,3,"I felt violated when I got up in the morning and my sympatico wasn't working.
I was completely satisfied with my WI MAX and I feel this is just another money grab from Bell ""India"" You would have to check my calls but I was on 24 min and the last gentleman I spoke to the 5th person I was shuffled to was from India and he could not hear me and I couldn't hear him. He told me to call back and that was another 13 min before my inquiry was resolved.I was told I would have access to the internet until my turbo hub came and I had no access. On Saturday I was assured I would get my sympatico e-mail account back as my Bell Bill comes on it finally today I have it. One week later?
Too bad you didn't have more competition.
Now that I have switched and don't have the 3 Bell Bundle I will be looking for a cell phone from another company.",3
349318,20-MAR-12,20-MAR-12,,,en,76.69.39.159,,,,4,4,,4
349319,21-MAR-12,15-MAR-12,Igor,,en,74.15.25.77,crsayeau5@bell.net,15250674,000000123937371,3,5,"It appeared that Igor only had a certain number of minutes to deal with the issue.  When these had expired, I was passed to another customer care representative and again had to answer some of the same questions.  
We switched our internet service provider on Feb. 1.  Since that time we have had to call Bell 3 times because we were unable to connect to the internet.  Each of these problems were issues that Bell had to resolve. This is an excessive number of service calls in a 6 week period.  If I had known that your service was so unreliable, I don't think that we would have gone through with the hassle of changing providers.   ",
349320,22-MAR-12,15-MAR-12,Zaccheus,,en,70.54.34.24,rejeantremblay@bell.net,15257914,000000123951521,2,2,,5
349321,23-MAR-12,13-MAR-12,Moses,,en,70.29.38.51,ship.inc@sympatico.ca,15246340,000000123880669,4,4,"As we need the Internet without interruption, please send us a spare 2-wire adaptor for the modem, which the manager told us he would do.",5
349322,23-MAR-12,15-MAR-12,Seshadri,,en,174.92.157.21,alikansou@bell.net,15248870,000000123949677,5,5,Non,5
349323,23-MAR-12,13-MAR-12,Moez,,fr,184.144.243.234,JOHANNEROBERGE@sympatico.ca,15234890,000000123889756,4,2,Repondre a mon probleme j'ai fini par le regler moi meme du moin en partie je vais aller chez Bureau en Gros pour regler ce qui reste a faire je l'espere car votre emp. M'a dis de faire reparer mon ordinateur car Lui be comprends pas mon probleme rien de plus rien de moin je suis nul c'est pourquoi je vous est conctacter mais Bon ?,3
349324,23-MAR-12,26-FEB-12,Paola,,en,184.145.55.63,mendo@bell.net,15060612,000000123544725,4,4,"I would like an easily accessable user guide so that I can try to solve my problems in my own sweet time.  I do not think everone is computer-literate as your staff and as in my case, takes a little while longer to sink in.",5
349325,24-MAR-12,02-MAR-12,Rowena,,en,70.30.139.170,chornilla@sympatico.ca,15115646,000000123662132,4,3,Rowena is doing great.,3
349326,25-MAR-12,08-MAR-12,Sudheer,,en,65.93.149.103,charliet6@sympatico.ca,15182048,000000123785289,5,5,,5
349327,13-MAR-12,12-MAR-12,Edwin,,en,70.54.21.130,adhunt@sympatico.ca,15221504,000000123879172,5,5,EVERYTHING WAS GREAT.... NO COMMENT HERE,5
349328,13-MAR-12,12-MAR-12,Jay,,en,70.26.59.239,abotai@bell.net,15221438,000000123857390,5,5,The automated telephone system!!! ,4
349329,13-MAR-12,12-MAR-12,Martine,,en,70.50.174.247,gtodj@sympatico.ca,15225984,000000123855641,2,2,send email,2
349330,13-MAR-12,12-MAR-12,Moses,,en,69.157.19.22,goldford@sympatico.ca,15225884,000000123858992,4,3,"When I was encouraged by Customer Services to upgrade my internet service from Internet Essential to Fibe 6, I should have been told the consequences.  I was without service for more than 24 hours.",4
349331,13-MAR-12,12-MAR-12,Nafti,,fr,65.92.85.164,paquerette.soucy@bell.net,15230852,000000123869223,5,5,Tout a été parfait.,5
349332,13-MAR-12,12-MAR-12,Nelson,,en,74.15.24.79,bjohnstonrg@sympatico.ca,15222654,000000123871914,5,5,nothing,5
349333,13-MAR-12,12-MAR-12,Basker,,en,174.95.65.171,kiddy@bell.net,15228006,000000123865848,5,5,Nothing  the  problem  was not your fault.  It  was TOSHIBA. So I do not think you  do anything at that  moment,5
349334,13-MAR-12,12-MAR-12,Joy,,en,70.49.85.176,jjg.und@sympatico.ca,15227234,000000123860041,5,5,Nothing!,5
349335,13-MAR-12,06-MAR-12,Seifallah,,fr,174.94.116.78,pgobeil986@sympatico.ca,15163407,000000123754498,5,5,,5
349336,13-MAR-12,12-MAR-12,Ritwik,,en,70.24.76.233,lloyd.williams@sympatico.ca,15228654,000000123859336,5,5,Not that I can think of,4
349337,13-MAR-12,12-MAR-12,Prince,,fr,76.69.183.243,lizottehf@bell.net,15228627,000000123861778,4,4,"M'avoir donné les services qui avaient été convenu lors de la commande le 11 janvier. Le service Fibes refuse de donner le service internet fibes. Pourtant c'est ce qu'on m'avait promis lors de la commande avec l'agent lors de la commande. Tout ce qu'on m'avait promis n'a pas été fait. Il a fallu changer l'installation de la télévision, l'internet. Je devais avoir un récepteur HD avec enregistrement et deux récepteur régulier pour deux autres pièces, je n'ai rien eu de cela. Je devais avoir internet Fibes j'ai eu internet ordinaire essentiel. Maintenant que Fibes est arrivé dans mon quartier on refuse de l'installer. On me donne comme raison que je perdrais la promotion de six moi d'internet gratuit. Pourquoi, je ne comprends pas, c'était pourtant ce qui avait été convenu au téléphone. Ce que je comprends c'est que le service pour commander n'est pas au courant de ce qu'il devrait savoir",3
349338,13-MAR-12,09-MAR-12,Carolina,,en,70.24.222.5,weisan.zhang@sympatico.ca,15204450,000000123806631,5,5,,5
349339,13-MAR-12,09-MAR-12,Klai,,en,69.157.174.211,e.levinzon@sympatico.ca,15195646,000000123821448,1,1,Did not solve  my problem My bundle is for 2 Gbps and my downloading speed is fluctuating 309-570 Kbps so it is very slow. I need to be contacted as soon as possible because I need to solve this problem.  ,1
349340,13-MAR-12,12-MAR-12,Mohamed,,fr,184.144.172.85,mariodaigle@sympatico.ca,15229306,000000123861422,5,2,Le conseiller fut excellent et a vraiment tente de trouver une solution.  Cependant c'etait plutot la faute d'un(e)autre conseiller(iere) avec qui nous avions decides de changer notre systeme satellite pour la fibre optique qui ne nous avait pas informe que nous etions pour perdre plusieurs canaux en effectuant ce changement!!! et que nous devrions payer un forfait additionel par mois pour les obtenirs de nouveau...Nous sommes decus par Bell a ce niveau.  Merci!,5
349802,13-MAR-12,12-MAR-12,Kayange,,en,64.231.197.235,im.gagula@sympatico.ca,15226518,000000123861372,2,1,,2
349803,13-MAR-12,12-MAR-12,Wynbert,,en,70.49.183.149,m_lamoureux@sympatico.ca,15228959,000000123878576,5,5,,5
349804,13-MAR-12,12-MAR-12,Karla,,en,76.68.88.169,fgdubeau@sympatico.ca,15225250,000000123878423,5,5,If u could pay for my tripe to Veneswayla to meet with Karla you guy's would be at the top of my list! LOL,3
349805,16-MAR-12,15-MAR-12,Sarra,,fr,174.88.122.201,lwalker000@sympatico.ca,15255384,000000123939151,4,4,"L`aide a 12.30hr fut insuffisante-j`ai
du rapeller  vers 16.00 et le tout 
est maintenant réglé.

Merci",5
349806,16-MAR-12,12-MAR-12,Sana,,fr,24.142.92.166,raphael.landry@sympatico.ca,15231604,000000123860980,2,4,j avais demander un nouveau forfait mais il n y avais rien pour moi alors je leur ai dit que j allais voir ailleur et pour reponse  que j etais libre d aller voir ailleur alors j ai j ai changer pour cogeco et pour ma derniere facture vous ne m avez pas manquer avec tout vos frais desoler jsmais je ne retournerai avec bell desoler ca faisais tres longtemps que j etais avec vous,
349807,16-MAR-12,15-MAR-12,Khaled,,fr,65.94.124.183,carolinesabbagh@sympatico.ca,15250146,000000123941834,1,1,"Mettre des agents à Montréal ou au CANADA qui peuvent comprendre notre requête et non pas strictement se baser sur les notes qu'ils doivent poser aux clients qui les appellent.  J'ai téléphoné à 2 reprises et je suis tombée malheureusement sur un service à la clientèle internet basé en TUNISIE.  Ils n'ont peut-être pas les données mises à jour dans leur ordinateur en TUNISIE.  Donc, moi j'ai téléphoné en espérant avoir une RÉPONSE à ma question.  Pourquoi ai-je reçu un téléphone jeudi, avec une message par voix d'ordinateur, qui m'informe qu'un nouveau service internet sera appliqué dans mon compte et de bien veiller à éteindre mon ordinateur.  Je n'ai jamais demandé ni de mise à jour ni de nouveau service internet.  J'ai eu un problème que je qualifie de très important avec une panne générale dans mon secteur et une mauvaise gestion de l'information de cette panne par le service de BELL en TUNISIE.  La panne a duré 48 heures, soit du jeudi 8 mars au samedi 10 mars avec la présence d'un technicien.  J'ai eu la chance de recevoir un téléphone d'une dame, basée chez BELL à Ottawa, son prénon est CAROLINA ET ELLE REÇOIT LES PLAINTES DES SONDAGES DES CLIENTS COMME MOI QUI ÉTAIENT INSATISFAITS DU SERVICE DES REPRÉSENTANTS DE BELL.  Dans mon cas, c'était une dame basée en Tunisie et qui n'était pas au courant des problèmes de panne dans mon secteur et qui ne comprenait pas ma demande et elle me répétait que quelqu'un d'un second niveau chez BELL??? Aucune idée de ce que cela signifie pour nous les clients, allait me répondre.  Bref, la personne hautement qualifiée qui a compris mes problème et qui les a réglé clairement avec moi s'appelle CAROLINA et elle m'a donné un numéro de Confirmation de l'entente qu'elle m'a proposée.  Ce numéro est R12808-210.
Lorsque j'ai téléphoné à Bell au numéro sur mon afficheur, je le répète, c'est que jeudi 15 février, j'ai reçu un message vocale de Bell pour une inforation que je vais conclure être érronée.  Lorsque j'ai voulu comprendre, j'ai téléphoné et malheureusement du tenter à 2 reprises CAR J'ÉTAIS INSATISFAITE des réponses des 2 agents basé en Tunisie qui étaient plutôt préoccuppé à me poser des questions de routine et de ne JAMAIS JAMAIS ÊTRE CAPABLE DE RÉPONDRE CLAIREMENT À LA QUESTION QUE JE LEUR AI DEMANDÉ.  Ils ne savent pas car ils sont basés loin du Canada.  Ils ne prennent pas le temps de lire le dossier complet des clients à qui ils parlent et nous mettent longtemps en attente pour rien du tout.  Je souhaite profondément avoir un numéro de téléphone pour parer à un représentant de Bell, pour le service clients dans ce cas-ci, internet, de quelqu'un du CANADA, Montréal, Ottawa ou ailleurs qui comprend notre CULUTURE DE LANGAGE.  Je ne dis pas que les représentants de Belle en Tunisie ne parlent pas bien le français, leur approche est basée davantage sur la politesse et l'étiquette plutôt que sur le FACTUEL, les faits
Voilá

",
349808,16-MAR-12,15-MAR-12,Zee,,en,68.171.231.81,pdoric@sympatico.ca,15257252,000000123951011,5,5,,3
349809,16-MAR-12,15-MAR-12,John,,en,76.70.51.82,sueguest@bell.net,15259236,000000123939078,5,5,,5
349810,17-MAR-12,08-MAR-12,Kota,,en,64.229.81.106,yackerman@sympatico.ca,15191918,000000123782653,5,3,"In let recvd, shld indicate which section shld be called and not gen number. I am still awaiting receipt of box for return of Internet modem which I had initiated 14/02/12; now have 2 mailing labels but no box!!!! ",4
349811,17-MAR-12,12-MAR-12,Ahmed,,fr,70.48.118.42,pierrot.stcyr@sympatico.ca,15231242,000000123875425,4,5,,4
349812,17-MAR-12,12-MAR-12,Bob,,en,70.50.25.49,jp359@bell.net,15227576,000000123879761,5,5,,5
349813,17-MAR-12,05-MAR-12,Basker,,en,70.52.187.242,lynn_cooper@bell.net,15149348,000000123718413,2,1,It took 3 visits to get my change over completed. I have lost two weeks use and my computer is now very sluggish. Next time send someone who know what they are doing. I had to go through many conversations with  your reps before they were able to fix their problems.,1
349814,17-MAR-12,13-MAR-12,Rowen,,en,70.26.55.61,judithm.pascall@sympatico.ca,15241258,000000123884468,5,5,I had a very knowledgeable representative. (Nothing really),5
349815,17-MAR-12,09-MAR-12,Hector,,en,70.48.187.160,alandmarie@sympatico.ca,15192688,000000123808195,5,4,NOTHING,5
349816,17-MAR-12,15-MAR-12,Eddy,,en,69.157.2.218,nfitzgerald@bell.net,15256740,000000123947818,3,3,At the time it worked but I am not happy that a week later I have to call bell to help me out again.  ,3
349817,17-MAR-12,13-MAR-12,Dashrathan,,en,70.53.229.24,jetcon@sympatico.ca,15240748,000000123887716,3,4,Listen to the issue and solve it. The agent could have solved the issue in 1/2 the time if he had just listened. I admitted that I caused the problem. The answer to question 4 below is based on the fact that Rogers' service reps are more incompetent,4
349818,17-MAR-12,15-MAR-12,Nader,,fr,184.144.187.60,michel.savard071@sympatico.ca,15256160,000000123943662,3,2,"Avoir un service pour contrôler l'utilisation Internet des enfant pour limiter leur téléchargement à partir de leur ordinateur personnel. ( En clair allouer un certain nombre de GO par ordinateur par mois).

Le conseillé a proposé d'augmenter l'allocation de GO mensuel mais ce n'est pas encore fait ",3
349819,17-MAR-12,13-MAR-12,Nes,,en,70.27.55.232,lbjgirl@sympatico.ca,15241988,000000123898267,1,1,"answer my questions eg;why was my bill increased by $34 plus from Feb to Mar/12",2
349820,18-MAR-12,13-MAR-12,Janani,,en,174.95.219.197,jwhowe@bell.net,15241336,000000123888873,5,5,,5
349821,15-APR-12,14-APR-12,Nidhal,,fr,69.159.96.156,k-2@sympatico.ca,15282302,000000124572340,4,4,,4
349822,15-APR-12,14-APR-12,Caroline,,en,174.91.131.179,james.britton@sympatico.ca,15281669,000000124570122,5,4, nothng really,4
349823,15-APR-12,14-APR-12,Sukumar,,en,70.27.134.99,kbaldwin2@sympatico.ca,15282390,000000124572930,5,5,Nothing,5
348426,13-MAR-12,10-MAR-12,Alexander,,en,65.93.201.225,renga@sympatico.ca,15212170,000000123829138,3,3,"It took several calls to clear the issue;
I'm not sure I was clear. But the modem was shot, as were/are the outside lines.
I'm still waiting to hear about this...
By the way, you're blocking your own survey inquiry in the sympatico inbox",3
348427,13-MAR-12,12-MAR-12,Abbey,,en,69.158.2.190,ron.houben@sympatico.ca,15232087,000000123854728,5,5,,4
348428,13-MAR-12,12-MAR-12,Liza,,en,76.69.9.95,vinceh.3@sympatico.ca,15234218,000000123870573,5,4,,5
348429,13-MAR-12,12-MAR-12,Youssef,,fr,65.94.162.142,claudelacasse@sympatico.ca,15223596,000000123855880,4,4,,4
348430,13-MAR-12,12-MAR-12,Porushotham,,en,65.95.160.245,tom.mathensik@sympatico.ca,15233874,000000123858639,4,4,Better english skills,5
348431,13-MAR-12,12-MAR-12,Danielle,,en,65.92.12.114,wog-woc@sympatico.ca,15234428,000000123859820,5,5,"I could not have received better service. Everything was done efficiently and expeditiously. I was dealt with in a caring, respectful attitude. Grateful thanks.",5
348432,13-MAR-12,12-MAR-12,Martine,,fr,70.48.190.56,johanne.d1@bell.net,15227420,000000123864432,3,2,"réglé le problème une fois pour toute car on est vraiment écoeuré de la situation et si ça se règle pas une fois pour de bon, vidéotron attende notre appel....",1
348433,13-MAR-12,12-MAR-12,Chad,,fr,70.48.190.56,johanne.d1@bell.net,15227422,000000123875042,3,4,"J'ai eu les renseignements que je voulais, le conseiller à été très gentil.
Et pour l'autre sondage que j'ai remplis avant celui-ci, (référence no 123864432) le service de la conseillère Martine était très correcte, sauf que ça fait depuis Lundi que nous avons des problème avec l'internet et c'est ça qui ne nous satisfait pas... ",1
348434,13-MAR-12,12-MAR-12,Hana,,fr,184.145.157.83,gagne_helene@bell.net,15225524,000000123855190,5,5,,5
348435,13-MAR-12,12-MAR-12,Ahmed,,fr,70.27.223.18,lepage.mariette1@sympatico.ca,15228448,000000123854767,5,5,"Tout était parfait sauf la réception avec une des réceptionistes à qui j'ai parlé, avant d'avoir accès au technicien, dont la voix semblait venir de Tombouctou. Elle était difficile à comprendre.",5
348436,13-MAR-12,12-MAR-12,Dashrathan,,en,70.55.2.176,grant.corbett@sympatico.ca,15225939,000000123858473,5,5,The problem was that Bell moved the status of my Security Service to inactive.  This necessitated three hours of down time for me on a Monday morning while customer service resolved the problem.,3
348437,13-MAR-12,08-MAR-12,Stedman,,fr,70.24.236.44,renbern@bell.net,15189430,000000123798268,5,5,,5
348438,13-MAR-12,12-MAR-12,Abdel basset,,fr,70.24.236.44,renbern@bell.net,15231766,000000123868306,5,5,,5
348439,13-MAR-12,12-MAR-12,Saranya,,en,70.54.88.165,saganepean2@sympatico.ca,15232372,000000123861292,5,5,Nothing better.All well,5
348440,13-MAR-12,12-MAR-12,Sukanya Mukherjee,,en,50.101.228.185,brichmond1@sympatico.ca,15222868,000000123866127,5,5,There was nothing that could have been done to improve my contact with Bell.  I was satisfied with my experience yesterday.,2
348441,13-MAR-12,12-MAR-12,Tshering,,en,76.68.51.210,mycon@sympatico.ca,15230376,000000123870958,5,5,,5
348442,13-MAR-12,10-MAR-12,Padala,,en,184.147.129.8,melynnbrown@bell.net,15210789,000000123831897,5,5,"Nothing needed to improve the service
",5
348443,13-MAR-12,12-MAR-12,Lukasz,,fr,70.55.100.18,michel.oligny@sympatico.ca,15229820,000000123877082,3,1,,1
348444,13-MAR-12,12-MAR-12,Anna,,en,184.146.0.131,mhornstein@sympatico.ca,15229764,000000123865781,4,3,I spoke to 3 different people before I got a satisfsctory solution to my problem.,4
348445,15-MAR-12,13-MAR-12,Sandra,,en,206.172.134.76,woodhaven360@sympatico.ca,15247972,000000123880812,5,5,deliver the turbo hub I ordered before my dial-up was cut-off so the phone call you're referring to would not have been necessary,4
348446,15-MAR-12,13-MAR-12,Luis,,en,70.26.123.205,kinehdn@bell.net,15241678,000000123900925,4,3,,4
348447,19-MAR-12,10-MAR-12,Rahma,,fr,70.30.181.44,denise.glaplante@sympatico.ca,15207010,000000123828364,5,4,,5
348448,19-MAR-12,08-MAR-12,Houssem,,fr,65.92.84.4,mireille.cote@sympatico.ca,15187892,000000123800142,2,2,"Le problème n'ayant pas été réglé, j'ai dû rappeler une semaine plus tard pour la même chose. Je suppose que si on avait creusé un peu plus la première fois, je n'aurais pas eu à rappeler.",3
348449,19-MAR-12,15-MAR-12,Aymen,,fr,65.92.84.4,mireille.cote@sympatico.ca,15256274,000000123953132,4,3,"Je crois que ce sera à moi à m'adapter aux nouvelles technologies. J'ai toujours des problèmes avec ma connexion internet même si les fils à l'extérieur ont été changés. Je dois passer à Fibe prochainement et j'espère sincèrement que mes problèmes seront réglés. Pour répondre à la question 4, je vais attendre de voir si j'obtiens entière satisfaction avant de recommander Bell. ",3
348450,19-MAR-12,06-MAR-12,Afroze,,fr,174.93.166.198,elainecreighton@bell.net,15157340,000000123754561,4,4,Je crois que le tout etait satisfaisant. ,5
348451,19-MAR-12,15-MAR-12,Harjeeth,,en,70.31.56.224,taylormade@sympatico.ca,15259443,000000123945534,3,1,Kept the commitment made ie to call back at 6 PM to speak with Shirley Taylor who was out at the time of the call back.  At 4:34 someone said they would call at 6.  Didn't happen Had to call in myself later in the evening.,3
348452,19-MAR-12,12-MAR-12,Paula,,en,69.159.6.192,lucienrita.giroux@sympatico.ca,15228832,000000123861944,5,5,,3
348453,19-MAR-12,07-MAR-12,Russell,,en,184.146.106.42,michael283@sympatico.ca,15175594,000000123778102,5,4,,4
348454,20-MAR-12,27-FEB-12,Moemen Belleh,,fr,67.68.169.69,nflansberry@sympatico.ca,15070163,000000123561649,5,5,,5
348455,20-MAR-12,15-MAR-12,Orlando,,en,70.50.28.8,vgibbon@sympatico.ca,15259922,000000123937533,4,5,I appreciate the excellent customer service,4
348456,24-MAR-12,27-FEB-12,Pratiksh,,en,70.30.139.170,chornilla@sympatico.ca,15065318,000000123551494,3,2,"So far, Pratiksh was the only one who referred me to your central office when after almost a week the problem with my internet still could not be resolved. I knew then that your tech support in india could not help me at all, but I could not get any help from within Canada until Praiksh did open the link.",3
348457,30-MAR-12,12-MAR-12,Casey,,en,69.158.184.182,lcarbonel@sympatico.ca,15228364,000000123868697,5,5,everything excellent,5
348458,12-MAR-12,09-MAR-12,Gilberto Jose,,en,76.67.113.115,jim.mcilmoyle@sympatico.ca,15197884,000000123815520,2,2,Your solution was a temporary fix at best and it's the second time you used this fix.Need to do something different.,3
348860,16-MAR-12,15-MAR-12,Md Jihed,,fr,67.68.109.95,poitras.laval@sympatico.ca,15257536,000000123948321,1,1,vous vous fichez de vos clients. vous changez continuellement les règles.Je m informe pour avoir un autre distributeur  d internet. votre systeme n est pas a jour.,1
348861,16-MAR-12,15-MAR-12,Edgar,,en,70.53.103.247,deehantim@sympatico.ca,15251090,000000123953664,5,5,"After explanning my problem to Edgar he downloaded Bell Security Services,excellent,about older windows programmes, Internet Check-up won't work properly,Edgar suggested not to download this programme.I say ""BELL"" should specify this programme should not be installed on ""ALL"" Vista programmes,also ""ALL"" techs should tell your customers this advice.My laptop is running excellent now & thanks to Edgar and his solid advice.Thank Tim.",5
348862,16-MAR-12,15-MAR-12,Nice,,en,69.159.1.229,tdowhaniuk@bell.net,15259462,000000123944985,4,4,,5
348863,16-MAR-12,15-MAR-12,Jason,,en,184.151.63.180,jamesmacd@sympatico.ca,15253406,000000123940465,2,2,get me to the correct area fast,3
348864,16-MAR-12,15-MAR-12,Seifeddine,,fr,70.55.114.65,millou6@sympatico.ca,15256264,000000123951889,5,5,,5
348865,16-MAR-12,15-MAR-12,Dashrathan,,en,174.92.136.248,rpgroom@sympatico.ca,15258312,000000123936659,5,5,,5
348866,16-MAR-12,15-MAR-12,Samiha,,fr,76.67.142.93,j-gaubin@sympatico.ca,15253246,000000123936001,1,1,"Ne pas interrompre mon service. J'avais demandé une suspension de service pour le 24/04/12, pas pour la journé même.",3
348867,16-MAR-12,15-MAR-12,Seifeddine,,fr,76.65.162.45,d.labbe@sympatico.ca,15250730,000000123934675,5,5,,5
348868,16-MAR-12,15-MAR-12,Gustavo,,en,174.91.44.173,jopylica@sympatico.ca,15254112,000000123944182,5,5,It was very good,5
348869,16-MAR-12,15-MAR-12,Brad,,en,67.71.64.129,crystalndon@sympatico.ca,15250676,000000123943851,5,5,Nothing.,5
348870,16-MAR-12,15-MAR-12,Linda,,en,76.64.2.172,fmarsden@sympatico.ca,15252058,000000123940701,4,5,Hard to understand the technician's instructions becasue of her accent.,5
348871,16-MAR-12,15-MAR-12,Ashish Prabhu,,en,70.31.182.207,pat.rickard@sympatico.ca,15257098,000000123953723,5,5,I can not think of one thing to do to make and improvement!  Ashish Prabhu provided excellent service. He was knowledgeable and patient.  He explained the steps as he was going along.,5
348872,16-MAR-12,15-MAR-12,Sofien,,fr,70.52.20.186,rimar1923@sympatico.ca,15258032,000000123947697,5,5,Non. Tout était parfait.,5
348873,16-MAR-12,12-MAR-12,Mohamed Yusuf,,en,70.50.60.60,scalifamily@sympatico.ca,15232580,000000123868092,2,4,"It really pisses me off that someone from India has to help me. They do not speak very good english, they are so hard to understand.....",1
348874,16-MAR-12,13-MAR-12,Sajid,,en,70.55.48.223,55smith@bell.net,15234785,000000123904921,5,5,,5
348875,17-MAR-12,15-MAR-12,Mohamed,,fr,69.159.153.4,Therese_Gagne@bell.net,15248524,000000123949869,5,5,,4
348876,17-MAR-12,15-MAR-12,Edgar,,en,65.94.176.167,dsd@sympatico.ca,15251497,000000123953703,1,1,"when a bell employee tells you that he will call you back in 15 minutes, he should do so.  I was still waiting saturday 6:15 a.m.",1
348877,17-MAR-12,15-MAR-12,Ammar,,fr,69.156.85.33,andre.wellman@sympatico.ca,15248984,000000123945762,5,5,vous répondez bien à nos demandes,5
348878,18-MAR-12,10-MAR-12,Rod,,en,70.50.105.106,ganesh9002@bell.net,15207912,000000123829292,5,5,,5
348879,18-MAR-12,10-MAR-12,Uzair,,en,70.50.105.106,ganesh9002@bell.net,15207910,000000123828867,5,5,,5
348880,18-MAR-12,13-MAR-12,Mathew,,en,70.54.155.106,cappie@bell.net,15236824,000000123897763,5,5,nothing,5
348881,18-MAR-12,08-MAR-12,Klai,,fr,174.89.210.204,liseps@sympatico.ca,15186732,000000123795823,1,1,Il m'a fallu faire 3 appels différents avant d'obtenir du service. Dernièrement j'ai beaucoup de problèmes avec Bell et je considère sérieusement changer de compagnie.,1
348882,18-MAR-12,13-MAR-12,Chiheb,,fr,174.91.194.61,elisabeth-petit@sympatico.ca,15238534,000000123885673,1,1,Rien n' est résolu. Ma connection n' est pas réglée( elle est intermittante ) après 8 appels et la venue d' un technicien. Que devrais- je faire ??????????,1
348883,18-MAR-12,12-MAR-12,Alvaro,,en,70.29.81.20,don.nicol@sympatico.ca,15224581,000000123864357,2,2,Service call on Monday and not resolved until Friday--with no telephone or internet during the time. Refreshed service is barely faster than before.,2
348884,18-MAR-12,15-MAR-12,Alvin,,en,76.68.43.214,bjsayegh@sympatico.ca,15249696,000000123936407,5,5,,5
348885,18-MAR-12,18-MAR-12,,,en,69.157.123.135,,,,5,5,WEB SITE INFORMATIONS,5
348886,20-MAR-12,24-FEB-12,Benjamin,,en,209.239.9.246,pferreira5@sympatico.ca,15041990,000000123499131,3,3,I keep on getting hidden fees on my bill without being notified. I have copies of the quote that was provided to me and Bell is not abiding by THERE offer to me. ,3
348887,20-MAR-12,13-MAR-12,Roy,,en,184.151.63.168,shandrews@sympatico.ca,15246232,000000123895525,3,3,,3
348888,20-MAR-12,13-MAR-12,Souleiman,,en,184.151.63.168,shandrews@sympatico.ca,15246234,000000123895133,3,3,,3
348889,20-MAR-12,15-MAR-12,Majdi,,fr,184.145.248.116,nurijauriskic@sympatico.ca,15256912,000000123953492,5,5,,5
348890,23-MAR-12,10-MAR-12,Henry,,fr,174.95.112.221,yvoncharland@sympatico.ca,15214072,000000123826201,5,5,,5
348891,13-MAR-12,11-MAR-12,Naoufel,,fr,67.68.222.65,mickys@sympatico.ca,15218662,000000123852244,2,3,"Je demeure au Québec et j'aimerais avoir un service d'un conseiller du Québec, cela serais une marque de respect envers votre clientèle du Québec. La confience que j'ai de Bell diminue, a chaque fois que je dois ajuster mon compte internet ou téléphonne, la démarche est toujours  longue et pourquoi je dois toujours me justifier pour avoir ce à quoi j'ai droit. ",3
348892,13-MAR-12,12-MAR-12,Salvador,,en,74.14.44.111,winnick@sympatico.ca,15234404,000000123867634,5,4,nothing ,5
348893,13-MAR-12,12-MAR-12,Lila,,en,64.118.18.232,dhandgs@sympatico.ca,15224378,000000123868729,5,5,,5
348894,13-MAR-12,12-MAR-12,Johanna,,en,65.95.9.246,jean-paul.bak@sympatico.ca,15226994,000000123859488,4,4,,5
348895,13-MAR-12,12-MAR-12,Mounira,,fr,64.229.100.183,lubi@sympatico.ca,15228802,000000123862809,5,5,,5
348896,13-MAR-12,12-MAR-12,Melinda,,en,69.158.25.168,irenebriedis@sympatico.ca,15226558,000000123857964,5,5,nothing,4
348897,13-MAR-12,12-MAR-12,Vidya,,en,74.15.88.211,davidrobb@sympatico.ca,15224143,000000123879954,4,4,"Lost all contact's in address book

I think.
I will check again to see if they may be somewhere else.",5
348898,13-MAR-12,12-MAR-12,Houssem,,fr,76.64.146.175,s.maille@sympatico.ca,15232298,000000123855863,5,4,Rien,4
348899,13-MAR-12,12-MAR-12,Shirley,,en,70.50.107.202,dmeg24@sympatico.ca,15224510,000000123874793,5,5,,4
348900,13-MAR-12,12-MAR-12,Alonia,,en,65.92.243.75,vandan@sympatico.ca,15234108,000000123877176,5,5,,5
348901,13-MAR-12,12-MAR-12,Walid,,en,174.92.227.102,lyne.landry@sympatico.ca,15228896,000000123864834,4,4,,5
349341,14-MAR-12,20-FEB-12,Makram,,fr,65.94.191.14,rolandpicard@bell.net,14991142,000000123411400,5,5,On m'a envoyé un nouvel adaptateur et le propblème de connexion Internet à été régler.Votre service d'aide téléphonique répond assez vite.,5
349342,15-MAR-12,12-MAR-12,Ahmed,,fr,174.94.90.135,mcharles4@bell.net,15229600,000000123867098,4,4,,4
349343,16-MAR-12,15-MAR-12,Oscar Ernesto,,en,174.91.49.147,lc.bee@sympatico.ca,15254910,000000123941773,5,5,No improvement required in this situation.,5
349344,16-MAR-12,15-MAR-12,Kevan,,en,174.93.27.192,teeyangpel@bell.net,15259492,000000123953234,5,5,"I found him to be very knowledgeable, efficient, fast and professional. I had my problem resolved in very less time than it would normally have taken. i wouldn't have got any one better. ",5
349345,16-MAR-12,15-MAR-12,Jason,,en,69.158.36.58,skylakefarms@bell.net,15258942,000000123941034,1,1,"This problem is not with gentleman I talked to.  Your email and internet is supposed to be high speed and I am being offered you service of high speed and getting dial up speed.  Not only that I am paying almost $60.00 per month and if it can't be rectified by the end of the month I will be switching to Rogers internet service and possibly the cell phone service as well since you are unable to give cell phone service in our area.  This has been an ongoing problem for a couple of months and I am tired and frustrated.  As well when I try to contact you to solve the problem, I do not have the time to spend on the phone which is required for you to check out your operations.  Thankk you Carl Noble  ",1
349346,16-MAR-12,15-MAR-12,Faqria,,en,70.31.152.100,wonton@sympatico.ca,15260252,000000123953676,4,2,"The same problems stil occur. But your staff is very eager to help me to solve.
I hope your technical staff with the expertise
will contact me amd help me to solve the problems encoutered.",5
349347,16-MAR-12,13-MAR-12,Gloria,,en,65.92.149.160,jdobre@sympatico.ca,15240614,000000123903344,1,1,"CSR to listen, understand, and act.

I am looking for an alternative. You keep CSR I'll move the service.",1
349348,17-MAR-12,13-MAR-12,Noureddine,,fr,76.71.237.84,Richard.Odette@sympatico.ca,15234968,000000123895850,5,5,,5
349349,17-MAR-12,15-MAR-12,Jay,,en,184.146.154.210,wood_colleen@sympatico.ca,15260254,000000123940541,1,1,he was reading from a script and we knew more about computers than he did.  Ultimately we called for assitance and that person was extremely helpful.,2
349350,17-MAR-12,16-MAR-12,Marcus,,en,174.92.120.144,rogerpetersen@sympatico.ca,15258222,000000123955739,5,5,I was given very helpful assistances by your agent in resoving a problem that was beyond my very weak computer skills. I am very gradful for this help,5
349351,17-MAR-12,04-MAR-12,Ronald,,en,70.54.68.176,jlopez22@sympatico.ca,15139546,000000123695287,5,5,,4
349352,17-MAR-12,15-MAR-12,Katlin,,en,70.49.176.84,dp_marshall@bell.net,15251428,000000123947691,4,4,"Being senior's,one thing is for us to properly understand how Bell initiates a new upgrade, how it puts it into effect. Now that the new upgrade is in every thing seems back to normal.  Thank's",4
349353,18-MAR-12,12-MAR-12,Rebeca,,en,67.68.170.169,i.j.thomson@sympatico.ca,15226448,000000123862995,5,5,,5
349354,18-MAR-12,15-MAR-12,Elizabeth,,en,184.145.89.169,wgola@sympatico.ca,15260154,000000123946403,5,5,I often had to ask for instructions to be repeated-the person's voice was soft and muffled as in not speaking clearly into the mouthpiece.just saying,5
349355,12-MAR-12,11-MAR-12,Ashfaq,,en,174.88.201.82,ddolton@bell.net,15215812,000000123852399,4,4,nothing,4
349356,12-MAR-12,07-MAR-12,Mohamed,,fr,67.68.116.145,therese20@bell.net,15179200,000000123767671,5,5,rien de plus pour le moment tout est parfait. merci,4
349357,12-MAR-12,11-MAR-12,Nisha,,en,65.95.196.75,favandenouweland@sympatico.ca,15216288,000000123845351,1,1,,1
349358,12-MAR-12,07-MAR-12,Martine,,fr,65.92.21.70,pkhougaz@sympatico.ca,15176946,000000123772253,4,4,,5
349359,12-MAR-12,10-MAR-12,Marwen,,fr,174.89.253.140,ccoulombe56@sympatico.ca,15206314,000000123836975,5,5,,5
349360,12-MAR-12,11-MAR-12,Ibtissem,,fr,174.95.220.79,barby31@sympatico.ca,15214814,000000123846398,3,1,,3
349361,12-MAR-12,09-MAR-12,Oscar,,en,70.29.4.253,paseaton@sympatico.ca,15201292,000000123814791,2,1,I understood from the call that the part would be delivered Saturday morning.  I waited but it did not arrive.  Today(Mon.) I found out it was delivered this afternoon while I was out and I drove to pick it up.  It is the wrong part for my modem.,2
349362,12-MAR-12,11-MAR-12,Meriem,,fr,174.93.224.180,JeanDesjardins_70@sympatico.ca,15214214,000000123849855,5,5,,5
349363,12-MAR-12,11-MAR-12,Karthika,,en,174.94.46.222,raminek@sympatico.ca,15219397,000000123845838,5,5,,4
349364,13-MAR-12,10-MAR-12,Gavin,,en,76.71.153.14,SharonBeau@bell.net,15205002,000000123834369,2,1,"Have the CSR's, listen to what the customer is saying. Not try to fit the problem they thing into their script.",2
349365,13-MAR-12,12-MAR-12,Eric,,fr,65.92.251.242,claude_36@sympatico.ca,15223588,000000123866231,5,4,je trouve que le service de la télévisinest trop cher,3
349366,13-MAR-12,13-FEB-12,Christopher,,en,70.50.189.233,joycebowes@sympatico.ca,14906831,000000123252597,1,1,"WHEN i PHONED THEY QUOTED ME 27.65, GOT MY BILL TODAY IT WAS 44.57 HIGHER THEN MY LAST BILL, IF THIS IS NOT FIXED I WILL BE CANCELLING WITH bILL",2
349367,14-MAR-12,13-MAR-12,Brittany,,en,65.93.84.81,thartin@sympatico.ca,15247223,000000123894833,4,3,"This call went well, at least on the face of it.  Problem is, too many times I get off a call with all kinds of commitments, only for them to fall through later.  For example, this was my second follow-up call to try to get things straightened out after the initial call last Monday.  Why does it seem like nothing is ever completely resolved after the first call?  So despite this particular call seemingly going well, I won't really know until my next bill, when I'd say there's a 50/50 chance I will find that Bell didn't do something they said they would.  Which is too bad, because I like Bell's products, but their customer service almost always lets me down.",3
349368,14-MAR-12,13-MAR-12,Mohamed Taieb,,fr,76.67.192.70,g.philippe@sympatico.ca,15239096,000000123901178,5,5,,4
349369,14-MAR-12,13-MAR-12,Nandhini,,en,174.89.41.95,sal.lasita090@sympatico.ca,15245942,000000123903980,5,5,"took about 15 min - could be a bit faster, but I must say that Nandhini was very helpful",5
349370,14-MAR-12,12-MAR-12,Melissa,,en,76.69.134.78,sallamby@sympatico.ca,15232406,000000123875325,3,3,I was put on hold for at least 15+ minutes while she was resolving the issue. This is the 3rd time I have called since September about the same issue. Each time I have spent at least 40 minutes in total and have been told matter will be resolved. The agent herself was very pleasant.,2
348027,10-MAR-12,09-MAR-12,Suraj,,en,70.27.11.107,luojialan@sympatico.ca,15199478,000000123825306,5,5,"Unfortunately we were disconnected last night due to giving your technicians in India inferior equipment, (my impression, not his words.) Suraj went above and beyond to contact me tonight and give me assistance. He deserves many accolades. I have objected to the outsourcing in the past, but he helped me to understand my Bell connections better than anyone ever has previously done here. I thank him very much. I was always worried that someone could access my computer through the wireless connection. He was able to reassure me that nobody had ever done that. Shame on you Bell Canada. The only thing you could do better is provide decent service from here in Canada.",3
348028,10-MAR-12,09-MAR-12,Lorrey,,en,174.92.68.21,kvakiparta@sympatico.ca,15198777,000000123810208,5,5,,5
348029,11-MAR-12,09-MAR-12,Med Karim,,fr,67.68.205.234,carole.fortin4@sympatico.ca,15194074,000000123821230,1,1,"Suite à votre panne du 7 avril dans notre secteur, j'ai perdu la connexion internet . Le ledemain,j'ai contacté votre service technique qui m'a informé que la panne était réparé. Le technicien a procédé à des vérifications et  m'a ensuite mentionné que le problème était
lié à ma carte réseau (ce dont je doutais). J'ai contacté mon beau-frère qui est familier avec l'informatique, sans être technicien.Il a touvé le problème en 15 minutes: le ""router""qui est connecté au décodeur s'était désinstallé lors de la panne, me privant ainsi de la connexion internet. Si j'avais écouté les conseils de vos techniciens, j'aurais payé inutillement les services d'un informaticien. Je n'ai donc pas été impressionné par la compétence de votre service technique, par ailleurs coutois et gentil.  ",1
348030,11-MAR-12,10-MAR-12,Linda,,en,174.94.41.217,lessard.t@sympatico.ca,15209930,000000123829537,5,4,"nothing really....I just wish it could still see my favorite program ""Are you smarter than a 5th grader"" I cannot find it anymore, why?",4
348031,11-MAR-12,10-MAR-12,Bobbie-Jo,,en,69.158.139.34,philmonteith@sympatico.ca,15211778,000000123827748,4,4,"My experience today with the 2 representatves I spoke to was very good, they both were helpful and looked after our concerns.",4
348032,11-MAR-12,06-MAR-12,Tracey D,,en,70.51.27.43,hwood8@sympatico.ca,15158824,000000123746282,5,5,Nothing!!,4
348033,11-MAR-12,09-MAR-12,Kim,,en,174.93.91.171,ankicacbalaban@sympatico.ca,15192977,000000123812593,4,4,"you would do better with me ...in general if you don't call so often to ""sell' something...and then nobody knows what is going on. I am seriously thinking of going somewere else. ",2
348034,11-MAR-12,09-MAR-12,Ashfaq,,en,64.228.145.184,saunders543@sympatico.ca,15202856,000000123824877,5,4,,4
348035,11-MAR-12,10-MAR-12,Kiely,,fr,64.229.132.66,fredging@sympatico.ca,15207824,000000123833882,5,5,Vos conseiller on dépassé mes attentes,5
348036,11-MAR-12,10-MAR-12,Sihem,,fr,174.88.245.119,gisele.mayer@sympatico.ca,15208096,000000123825930,5,5,,4
348037,11-MAR-12,08-MAR-12,Walter,,en,65.92.206.127,rayeve@bell.net,15189308,000000123781988,5,3,"the solar storm messed up computers , your rep tried to fix this problem ",5
348038,11-MAR-12,10-MAR-12,Katherine,,en,64.231.92.112,philcurran@sympatico.ca,15211756,000000123839789,5,5,she handled all my issues quickly and with patience,5
348039,11-MAR-12,10-MAR-12,Maher,,fr,76.67.213.73,zakarine69@sympatico.ca,15214101,000000123834685,1,1,Pouvoir répondre a ma question aurait été déjà très bon,1
348040,11-MAR-12,10-MAR-12,Mohamed,,fr,70.29.161.156,cecilerouleau@sympatico.ca,15206338,000000123831773,5,5,,3
348041,11-MAR-12,10-MAR-12,Gopi,,en,74.14.14.237,almurphy@bell.net,15205294,000000123838795,1,1,,3
348042,11-MAR-12,10-MAR-12,Walid,,fr,184.144.196.5,sylvainchristine@sympatico.ca,15213308,000000123831721,4,4,,4
348043,11-MAR-12,10-MAR-12,Ivette,,en,69.156.110.214,kclubb@sympatico.ca,15209508,000000123828985,1,1,I have called 4 times and the problem is still not resolved.  I get disconnected after 20 minutes on hold.  I am currenstly looking for a new isp.,1
348044,08-MAR-12,07-MAR-12,Edgardo,,en,70.53.81.185,joseelefebvre104@bell.net,15173254,000000123774838,5,5,,5
348045,08-MAR-12,07-MAR-12,Anusha,,en,50.100.90.239,drewinitiatives@sympatico.ca,15170366,000000123762874,5,5,,3
348046,08-MAR-12,07-MAR-12,Tyler,,en,76.71.152.200,steve.caloren@sympatico.ca,15178752,000000123785432,3,2,"The rep was great,helpful,friendly and professional.. Bell replaced my router and now while gaming we lose connection to wireless and this never happened with the old router.. It is on the main floor in a 2400 sq ft house .i would like this resolved without me having to call. ",1
348047,09-MAR-12,21-FEB-12,Salvador,,en,184.146.159.145,4bees@sympatico.ca,14980726,000000123413022,3,2,"A call was placed initially the day before. The tech indicated he would work on the problem and to call back the next day. This was the call back, this person had no idea what we were talking about?! Even so he could not solve the problem and stated wires were crossed outside the house. This was not the case at all. Once a technician visited, he came prepared to install a new modem. No one indicated this was the problem at all, and since this has occurred before we are familiar with this procedure. It seems that Bell was willing to make any type of excuse for the hardware failure, without admitting the problem.",2
348048,09-MAR-12,08-MAR-12,Kristen,,en,70.55.2.176,grant.corbett@sympatico.ca,15184274,000000123789404,5,4,"Agent provided information on Internet usage over the past year, as requested.",5
348049,09-MAR-12,08-MAR-12,Abhishek,,en,50.101.223.221,veronica.blanchette@sympatico.ca,15191568,000000123791543,5,5,,5
348050,09-MAR-12,08-MAR-12,Arianne,,en,184.147.197.170,gembleton@sympatico.ca,15183970,000000123788814,5,5,,5
348051,09-MAR-12,08-MAR-12,Latisha,,en,70.53.222.165,jonij2@sympatico.ca,15185610,000000123782700,5,5,"This Agent was excellent, professional and helpful.
One comment about your computer system: Sometimes the problems keep coming back, and I have to call every month. I hope that your system can resolve a billing problem once and for all.
Regards ",5
348052,09-MAR-12,08-MAR-12,Basker,,en,70.26.116.125,nwaboucher@bell.net,15188476,000000123783268,1,1,"I have never been able to properly communicate or understand any of your customer care reps,. the problem is their accent, my ear is unable to understand the foreign accent!  I still am totally frustrated and will now try and figure out my next option.",1
348053,09-MAR-12,08-MAR-12,Hassiba,,fr,41.228.233.182,myriam.massoud@bell.net,15188231,000000123781898,5,5,je suis satisfaite de la conseiller merci.,5
348054,09-MAR-12,08-MAR-12,Jose,,en,184.147.9.162,paulmcowieson@bell.net,15188802,000000123792561,4,4,Jose was very helpful he found the problem.,5
348459,12-MAR-12,11-MAR-12,Daniel,,fr,70.26.240.149,benoitgabriel@sympatico.ca,15214898,000000123847711,1,2,"J'avais une demande simple: comment activer ma page web personnelle à laquelle on me disait avoir droit avec 5Mo, mais il semble que personne chez Bell INternet ne semblait avoir la moindre idée de quoi je parlais. On m'a mis en attente, transféré, dit que ça n'existait pas alors que c'était indiqué sur la page de Bell.ca, on m'a transféré aux supposés spécialiste qui m'ont dit ne pas comprendre pourquoi ils m'avait transféré là, qu'ils ne faisaient pas de support téléphonique. J'ai vraiment l'impression que personne chez Bell internet ne sait ce qu'il fait. Vos enmployés devraient être plus informés, plus au courant. C'est frustrant!",2
348460,12-MAR-12,11-MAR-12,Kay,,en,74.14.40.60,cldb@sympatico.ca,15215522,000000123842329,5,5,"Nothing, Kay was very professional and assisted greatly in upgrading the service I was looking for.",5
348461,12-MAR-12,11-MAR-12,Nelly,,en,65.92.93.197,dmsandybay@sympatico.ca,15215984,000000123850454,5,5,your message sent to my email was very confusing that is why I had to make the call..also your automated system re the phone system is the worst ever...a chance to have a return call instead of waiting on hold would be very nice..also when I switched credit cards for my phone payment in october it is still not correct...had to phone every month as you were charging late charges and since that went on the credit card how could that be...then I have to call and get credit for those charges...a real nuisance...,5
348462,12-MAR-12,03-MAR-12,Linda,,en,74.14.165.99,stan77@sympatico.ca,15134560,000000123681633,2,1,"How about listening to what I say, and doing what you say you will do .",1
348463,12-MAR-12,09-MAR-12,Elsy,,en,76.70.81.80,gpaisiovich@bell.net,15196720,000000123820321,1,1,Same problem exists.,1
348464,12-MAR-12,09-MAR-12,Christianne,,en,70.24.207.67,pnel@sympatico.ca,15201658,000000123818246,3,4,,4
348465,12-MAR-12,11-MAR-12,Elmer,,en,70.54.12.131,raya@sympatico.ca,15219410,000000123851095,5,4,To provide one service for phone and internet problems,5
348466,12-MAR-12,11-MAR-12,Marta,,en,64.231.202.65,cansamurai@sympatico.ca,15215180,000000123845092,5,5,the chat rm experience was confusing so I had to resort to customer service,5
348467,12-MAR-12,11-MAR-12,Haythem,,en,184.144.135.20,rzins@sympatico.ca,15219740,000000123842256,5,5,No sugggestions.,5
348468,12-MAR-12,11-MAR-12,Armando,,en,184.145.4.179,walleliz@sympatico.ca,15220772,000000123848846,4,4,,4
348469,12-MAR-12,11-MAR-12,Quintin,,en,174.89.54.71,edesorger@bell.net,15216124,000000123852289,5,5,from my expiriance it is just GREAT,5
348470,12-MAR-12,11-MAR-12,Mathieu,,en,184.146.120.205,margaretken@sympatico.ca,15218350,000000123851069,1,1,this was not the first call started february 5th and continued for more than a month every day sometimes 2 0r 3 times a day. all I wanted was  a new MODEM one that worked original 11 years old finally a person in Nicaragua said you need a new MODEM  check you records,1
348471,12-MAR-12,11-MAR-12,Emmanuel,,en,74.14.7.102,janjansen@sympatico.ca,15217136,000000123844585,5,5,"I had nothing but the best advice, help and co-operation.  Great job!!
 jan Jansen",5
348472,13-MAR-12,12-MAR-12,Nejmeddine,,fr,67.68.216.73,ALAIN2007@sympatico.ca,15221024,000000123876249,2,1,"Oui,le conseiller m'a dit de contacter mon fournisseur d'ordinateur pour régler le problème. Je l'ai finalement résolu moi-même plus tard. Je crois qu'il manquait d'expérience.",4
348473,13-MAR-12,08-MAR-12,Kathy,,en,65.94.201.54,shelsdon@bell.net,15190404,000000123782745,5,5,I was satisfied  & my questions answered..,5
348474,13-MAR-12,10-MAR-12,Rebeca,,en,190.62.180.45,murbill@sympatico.ca,15211156,000000123841566,5,5,,5
348475,14-MAR-12,10-MAR-12,Carmen,,en,184.147.116.119,graymichelle@bell.net,15208206,000000123837462,1,1,"The phone & internet were working when the tecnichin left.And he, Craig was very good.
But after he left the phone quit working, and the internet is so SLOW I hate going on the computer. As of 12:06am March 14 2012 these problems have NOT yet been resolved. I have placed numerous calls to Bell. I wish I had just stayed with rogers. I guess if the problems cannot be fixed I will have to go back to Rogers. My Bell TV is working perfectly & I am 100% satisfied with that. ",1
348476,15-MAR-12,13-MAR-12,Jude,,en,70.54.4.29,james.susan@sympatico.ca,15240398,000000123881211,5,5,,5
348477,15-MAR-12,13-MAR-12,Jose,,en,70.48.68.174,spikenbella@bell.net,15246616,000000123886636,5,5,Service was excellent!,5
348478,15-MAR-12,04-MAR-12,Mehdi,,fr,69.156.75.54,manonh5@sympatico.ca,15140550,000000123700109,4,4,non,4
348479,15-MAR-12,12-MAR-12,Aqeel,,en,174.95.217.170,b.m.haines85@sympatico.ca,15222254,000000123861749,5,5,This technician remotely corrected the change made by the 1st technician and again informed me that the problem was with the bell web page and not my browser.  This did however take me unnecessary time on the phone and online myself prior to his fixing the problem which was caused by the previous technician.,3
348480,15-MAR-12,12-MAR-12,Teri,,en,184.144.50.24,cindy.deroos@sympatico.ca,15223532,000000123856769,5,5,,4
348481,15-MAR-12,11-MAR-12,Saber,,fr,70.48.40.210,daniel.lemay4@sympatico.ca,15215706,000000123845668,2,1,"Mon système a recommmencé a fonctionné
par lui même ??? meilleur diagnostique perdu mon internet pendant deux jours",2
348482,15-MAR-12,13-MAR-12,Chiraz,,fr,69.159.129.204,louis_doucet@sympatico.ca,15242380,000000123899896,1,1,Expliquer plus clairement pourquoi le coût du service internet a été augmenté.,2
348483,15-MAR-12,12-MAR-12,Karen,,en,184.145.13.3,abestep@sympatico.ca,15221430,000000123869579,5,4,,5
348484,16-MAR-12,15-MAR-12,Joseph,,en,174.92.101.34,robert.enns@sympatico.ca,15258122,000000123942949,4,4,"I upgraded my internet service in January via the mybell website. It took approx. two months to sort out all the glitches to this upgrade when I should have just did it through a representative. Should be a more seamless process when given the self serve tools to make changes to a service. As for this encounter, the representative was courtious and efficient with my request. Thank You. ",5
348485,16-MAR-12,15-MAR-12,Henry,,en,76.69.40.219,dixiebird@sympatico.ca,15251274,000000123934016,5,5,"Nothing. His service was superb. Courteous, knowledgable, polite, knew what he was doing, a wonderful representative of Bell. This is SERVICE. Please thank him for his wonderful service in a difficult service industry. He is the very reason I stay with Bell. ",5
348486,16-MAR-12,15-MAR-12,Edwin,,en,74.15.28.112,aewells@sympatico.ca,15248696,000000123947330,4,3,I believe your representative did all that was possible.  I wanted to send out an email that exceeded your size limits.,5
348487,12-MAR-12,11-MAR-12,Bradley,,fr,184.144.172.82,danielpeloquin@bell.net,15215726,000000123852606,5,5,,5
348488,12-MAR-12,11-MAR-12,Ritwik,,en,70.48.112.157,rd.thedore@sympatico.ca,15219432,000000123846247,5,5,nothing,5
348489,12-MAR-12,08-MAR-12,Luis,,en,69.158.24.91,fomin@sympatico.ca,15183731,000000123801205,5,4,,
348902,13-MAR-12,12-MAR-12,Marouen,,fr,174.93.245.160,madeleinegagne@sympatico.ca,15229006,000000123870348,5,3,"Le problème éprouvé ne dépendait pas de mon mot de passe qu'on disait incorrect. C'est que Bell effectuait un travail pour améliorer la connexion. Dans un tel cas, ce serait bon que la compagnie nous en avertisse. Ainsi, ça éviterait de perdre du temps et d,en faire perdre au soutien technique.",4
348903,13-MAR-12,12-MAR-12,Med Wacef,,en,174.93.219.227,peter.stern@sympatico.ca,15231102,000000123875393,5,5,"Excellent information and very efficient service provided by  technician, Med Wacef # 457303",4
348904,13-MAR-12,10-MAR-12,Sana,,fr,69.156.74.187,serge.fortin24@sympatico.ca,15212794,000000123829218,1,1,,1
348905,13-MAR-12,12-MAR-12,David,,en,174.92.73.86,mardenh@sympatico.ca,15229186,000000123855114,5,5,wish the contact had been in Canada insead of South america,3
348906,13-MAR-12,12-MAR-12,Duncan,,en,68.171.231.80,kbweir@sympatico.ca,15227866,000000123879280,5,3,Nothing could have been done better. I am glad we were transferred and now a technician will be sent out to check our line. Less than 24 hour wait which is good. But still waiting for issue to be resolved. ,3
348907,13-MAR-12,07-MAR-12,Richard,,en,70.27.156.84,sherri.lindsay@sympatico.ca,15178385,000000123775211,2,2,"I called to inquire about problems I was having with internet service.  He found that there was an outage in my area, so there wasn't much he could do.  However we discussed upgrading to Fibe service.  He set-up an appointment to have a technician come to up grade my jack.  A technician did not come on the scheduled day, I received a new modem via Canada Post for self installation BUT I WAS NOT INFORMED THAT I DID NOT NEED THE APPOINTMENT.  I therefore rearranged my schedule for an appointment that was not necessary and did not occur.  I have now been able to connect the new modem.  I do not have any problem with the service, Richard was helpful on the phone, but I am very displeased that I was told there would be a technician coming and I was not informed when it was found that a technician was not required.  ",3
348908,13-MAR-12,12-MAR-12,Sravan Kumar,,en,174.93.123.79,dorisallen@sympatico.ca,15224624,000000123857719,5,4,nothing,4
348909,13-MAR-12,12-MAR-12,Cody,,en,174.93.237.149,johnston.r@bell.net,15227475,000000123869035,5,5,,5
348910,13-MAR-12,12-MAR-12,Katherine,,en,70.50.30.187,urfbarrie@sympatico.ca,15234074,000000123877939,5,5,,5
348911,13-MAR-12,12-MAR-12,Helmi,,fr,184.147.252.68,jgpet@sympatico.ca,15227154,000000123876937,5,5,M'envoyer une lettre me disant que mon ancien forfait n'était plus disponible car je me suis trouvé avec une augmentation de $20 par mois de mon service internet sans avis.,4
348912,13-MAR-12,12-MAR-12,Ajay,,en,174.93.25.3,royhoult@sympatico.ca,15232173,000000123860428,4,4,Nothing really - the Bell technician found our problem. Our router wasn't working but the Bell modem was. He mentioned that there was a combination router and modem available from Bell but we couldn't wait for it to be delivered - might help if you had them in your stores.,4
348913,13-MAR-12,12-MAR-12,Rahim,,en,50.100.88.209,delias@bell.net,15224230,000000123860743,4,1,for what I'm paying and was to get the faster5s internet you have   i feel I'm not and from day one it has not worked right,
348914,13-MAR-12,12-MAR-12,Katrina,,fr,174.92.243.123,AMDUQUETTE@bell.net,15221026,000000123859297,4,4,"Nous avertir avant la fin de la promotion.
Serais tres apprecier    Merci.",4
348915,13-MAR-12,12-MAR-12,Jordan,,en,184.145.21.182,bnishim@sympatico.ca,15222702,000000123871434,4,5,This experience was excellent since I was able to deal with someone in Canada. I have been very disappointed in the past when I have had internet problems and I get connected to someone in India whose English is very difficult to understand because of their accent. I have also found that some of them especially the men I have dealt with are very arrogant.,4
348916,13-MAR-12,12-MAR-12,Luis,,en,70.26.43.183,pcmac@sympatico.ca,15231026,000000123864689,1,1,Be able to tell me when high speed Internet will be available for me or refer me to someone who can tell me. ,
348917,13-MAR-12,12-MAR-12,Vinoth,,en,70.27.66.93,walms@sympatico.ca,15234294,000000123855234,4,3,,4
348918,13-MAR-12,12-MAR-12,Hajer,,fr,70.48.137.20,lynepare@bell.net,15228904,000000123856148,5,5,,5
348919,13-MAR-12,09-MAR-12,Mehdi,,fr,76.68.136.254,Apexremo@sympatico.ca,15192183,000000123815370,3,4,,3
348920,13-MAR-12,11-MAR-12,Med Rami,,fr,206.47.249.247,proulxlavigne@sympatico.ca,15219320,000000123847992,4,4,,4
348921,13-MAR-12,12-MAR-12,Zohra,,fr,70.30.158.3,lecours@sympatico.ca,15228394,000000123854262,5,5,,5
348922,13-MAR-12,12-MAR-12,Abdelalim,,fr,24.54.16.218,jaguado7@sympatico.ca,15226768,000000123858988,5,4,Me faire profiter tout de suite de la promotion du mois d'août. Je suis cliente depuis très très longemps et si vous voulez me garder comme cliente il serait mieux de faire quelque chose pour me garder.,4
348923,13-MAR-12,11-MAR-12,Cristobal,,en,174.93.132.204,josie.abbruzzese@sympatico.ca,15217480,000000123848764,4,4,,4
348924,13-MAR-12,12-MAR-12,Oscar Ernesto,,en,76.70.115.139,dicresce@sympatico.ca,15224430,000000123856504,4,4,The tech rep arranged for the delivery of a new modem and router which arrived today - so nothing. We were very pleased.,4
348925,11-MAR-12,13-JAN-12,Amanda,,en,65.93.85.235,spravdin@sympatico.ca,14600390,000000122539317,1,1,"I've called Bell to talk about cost of Bell Home phone and Internet services. The lady answered was polite and helpful during the phone call. She offered me very good deals on both services and told me the numbers of next bill. But I was shocked to see my next bill not getting less but actually much bigger. I hope someone look at this issue and correct it in the way it should be. I feel  right now very disappointing - if I'd have to pay more then twice of what I was promised at Jan 13,2012 Id rather start looking for different service provider.  
",1
348926,12-MAR-12,11-MAR-12,Dan,,en,69.158.34.214,prestonmb@sympatico.ca,15219308,000000123852838,5,5,nothing,4
348927,12-MAR-12,11-MAR-12,Jason,,en,69.159.14.130,milou2u@sympatico.ca,15218690,000000123848367,5,5,I was quite pleased to talk to two people who I could understand and who knew what I wanted.  There is nothing I could say that could be better improved.  I was satisfied with the service. ,4
348928,12-MAR-12,10-MAR-12,Oussama,,fr,174.89.228.246,jubinville.christiane@sympatico.ca,15209364,000000123839784,5,5,,5
348929,12-MAR-12,21-FEB-12,Kay,,en,174.89.30.219,mcdeschamp@sympatico.ca,15002512,000000123437869,3,2,,2
348930,12-MAR-12,11-MAR-12,Hugo,,en,70.52.175.14,dhutch@sympatico.ca,15215924,000000123844362,4,5,Nothing that I can think of,5
348931,12-MAR-12,10-MAR-12,Oscar,,en,174.92.35.219,tfs2000@sympatico.ca,15213466,000000123830512,3,3,Why was our internet service cut off?  We had to reset our passwords for netflix.  not impressed.,2
348932,12-MAR-12,11-MAR-12,Naziha,,fr,76.69.183.223,mgv@sympatico.ca,15218606,000000123845428,1,1,Comprendre ma question qui était très simple et que j'ai répétée plusieurs fois.,1
348933,12-MAR-12,11-MAR-12,Uzair,,en,184.146.78.46,tarlotta@sympatico.ca,15220404,000000123843207,5,5,all was good,5
349371,14-MAR-12,12-MAR-12,Judith,,en,76.69.134.78,sallamby@sympatico.ca,15232408,000000123874636,4,3,I was put on hold for at least 15+ minutes while she was resolving the issue & passing me over to Loyalty Div. This is the 3rd time I have called since September about the same issue. Each time I have spent at least 40 minutes in total and have been told matter will be resolved. The agent herself was very pleasant.,2
349372,14-MAR-12,12-MAR-12,Chamseddine,,fr,69.157.225.66,sdemuy@bell.net,15232622,000000123879171,1,1,"quand on ne sais  pas, on ne dit rien, me mettre dans  lerreur et  me faire dire que mes prise de tel sont  défectueuse avant meme de faire dautre démarche , ca  SAPPELLE DE IRESPONSABILITÉ  envers sont client 

mais  le 2 ie a qui jai parlé , lui  il est  correct lui a suive les procédure et ma expliqué exactement  quoi faire  et quand et le  pq.. mais le premier a fais  patate,   por la recommendation de  bell,,,,,,,,  si cest  le 1 er a qui j ai parlé,,,, absolument  pas 

si sest le 2 1e    ,oui probablement 


en vous remercian,, jaimerais avoir un feedback  juste pour savoir si vous avez vraiment  lues mes messages et commentaires 
",
349373,14-MAR-12,13-MAR-12,Ahmed,,fr,76.67.158.204,n.g.lussier@sympatico.ca,15243974,000000123905126,4,4,Il a résolu le problème de mon ordi portable mais il m'a dit qu'il n'était pas formé pour remettre mon imprimante sans fil en fonction.J'aurais aimé qu'il règle aussi ce problème car il s'est produit au même moment que la panne de mon ordi portable Il a été cependant très à l'écoute et très patient Normand Lussier,4
349374,14-MAR-12,13-MAR-12,Farhana,,fr,70.51.29.236,raaliabadi@sympatico.ca,15244986,000000123888631,5,5,"The communication was very good, im 64years old, (farhana) had her calm throughout the call
im half deff, she really helped me nery nicely and got my issue resolved.
bell should get more young girls who talk proper english. imam very happy with her
services. thank you very much.
",5
349375,14-MAR-12,13-MAR-12,Rashika,,en,174.94.121.195,r.garraway@sympatico.ca,15244958,000000123897551,1,1,"Come to house to fix problem
 ",1
349376,14-MAR-12,13-MAR-12,Med Rami,,fr,76.68.166.249,solvil55@sympatico.ca,15246556,000000123902132,5,5,faire la correction de ma facture tout de suite au lieu de me créditer le mois après que je recoive la facture,5
349377,14-MAR-12,09-MAR-12,Rym,,fr,70.29.188.5,sylvie.frechette@sympatico.ca,15203668,000000123803485,2,3,"je voulais ajouter de la bande passante sur mon compte internet car vous m'aviez envoyer 2 courriels, m'informant que j'arrivais à ma limite.
puisque j'avais un rendez vous le 12 mars pour la tele fibe, on m'a transféré à 2 reprises à des représentants de télé fibe. Finalement on m'a transféré à votre équipe de Sympatico.  Votre employé a voulu me retransférer à l'équipe télé fibe, en raison de ma commande à venir.  Lorsque je lui ai dit de ne pas le faire, elle m'a mise en attente pour vérifier avec un collègue.  Au bout de 15 minutes elle a compris et m'a confirmé qu'elle m'ajoutais 40 gige de mémoire, pour $5.00. Je travaille chez Bell c'est pourquoi je recommanderai toujours Bell. Mais on a un sérieux problème avec les commandes et les changements.",5
349378,14-MAR-12,13-MAR-12,Will,,en,65.92.223.16,joan.netten@sympatico.ca,15240902,000000123892254,5,5,"Speak more clearly on the telephone. Also, there was the sound during the conversation as if the speaker were outside and a strong wind was blowing that obscured what was being said. I presume it must have been the speaker breathing. Would it be because the speaker was too close to the microphone?",5
349379,14-MAR-12,13-MAR-12,Pascal,,en,74.12.251.125,susan.whipp@sympatico.ca,15246892,000000123891061,2,2,Could have found out why our order was not delivered.,1
349380,14-MAR-12,13-MAR-12,Vladimir,,en,74.15.24.153,murbil1@bell.net,15243938,000000123904465,5,5,Nothing,5
349381,11-MAR-12,08-MAR-12,Marwen,,fr,216.218.14.51,danielrob@sympatico.ca,15182582,000000123781670,1,1,"J'ai été très mal renseigné en ce qui concerne mon service Internet, mon modem actuel étant défectueux.  J'ai bien expliqué que j'avais déjà un routeur personnel à la maison, ce qui n'est pas compatible avec le nouveau que j'ai reçu, ce que j'avais expliqué 1 semaine auparavant à un autre représentant qui ne prenait pas la peine de m'écouter.  De plus, ils ont changé mon mot de passe d'accès sans même me le dire avec tous les tests qu'ils m'ont fait faire au téléphone.  Tout ça pour rappeler le 9 novembre et me faire dire des renseignements tout à fait contraires à ceux de la veille.  C'est tout à fait pitoyable, ça fait environ 2 semaines que je n'ai plus le service Internet à la maison.  Je m'attend à une compensation pour cela.  On ne peut pas obliger à un client comme moi depuis plusieurs années d'utiliser votre modem-routeur.
Votre service fait pitié et je ne peux pas le recommander à personne.",1
349382,11-MAR-12,08-MAR-12,Adam,,en,65.95.162.120,dlapeare@sympatico.ca,15183030,000000123785830,5,5,?,4
349383,11-MAR-12,10-MAR-12,Syed,,en,174.92.96.229,b.ostrom@sympatico.ca,15205600,000000123826064,4,4,I thought that there was nothing that anyone could do to better the situation. Job well done. ,4
349384,11-MAR-12,10-MAR-12,Mohamed,,fr,174.95.123.20,micheline.b10@bell.net,15210884,000000123829301,5,2,Aucune idée je ne connais rien en technic   ,5
349385,11-MAR-12,10-MAR-12,Krishidhar,,en,70.31.158.155,amar.kothari.07@sympatico.ca,15192824,000000123825153,5,5,None,5
349386,18-MAR-12,06-MAR-12,Amine,,fr,69.156.121.184,arthur.perron@sympatico.ca,15154356,000000123737630,4,4,vous contacter c est trot long ,4
349387,18-MAR-12,15-MAR-12,Sriram,,en,70.54.140.154,samsel@sympatico.ca,15258556,000000123940363,5,5,There is nothing I can add .... but what I do notice is a welcome change in how you handle calls ... your reps are co-operative & helpful .... thx,5
349388,18-MAR-12,15-MAR-12,Mohammed Zaid,,en,64.229.156.148,kseidemann@bell.net,15254734,000000123938223,3,3,"M.Z. has an accent which was hard for me to deal with. Otherwise, very polite, trying to be patient even when I drove him bananas (I don't know if they them grow in India) because I could not follow instructions. He set up a wireless connection to a laptop but forget to check that the hardwired PC connection was still available (it was not; I had to phone back to resolce that problem).
The next question should be phrased differently because I do not understand in which way I should recommend Bell. I take it that you want to knwo how I perceive the resolving of my problem whithout referring to Internet service, pricing, etc.
I also received two questionnaires referring to the same occurance.",4
349389,18-MAR-12,15-MAR-12,Ben Bourouba,,fr,76.67.140.221,morinbenoit@sympatico.ca,15256478,000000123944133,5,3,"Mes pauvres adresses-courriels que j'ai
perdues.",5
349390,18-MAR-12,12-MAR-12,Sebastien,,en,70.24.175.121,rcarrara@sympatico.ca,15231664,000000123855607,5,5,,4
349391,18-MAR-12,15-MAR-12,Ahmed,,fr,76.68.241.209,isabelle.billette@sympatico.ca,15253206,000000123949388,4,5,,4
348055,09-MAR-12,08-MAR-12,Ramzi,,fr,70.51.33.125,lynegaron@sympatico.ca,15186988,000000123799180,5,5,"J'ai été très satisfaite du service de M. Ramzi par contre juste avant j'ai raccroché la ligne au représentant qui a le numéro XR797.  Il avait une très mauvais attitude, vous pouvez écouter l'enregistrement.  quand je lui ai dit que je ne voulais pas changer les numéros dans mon ordinateur parce que mes imprimantes ne fonctionneraient plus, il m'a dit que ce n'était pas son problème!! Sincèrement, si je n'avais pas été servi correctement par M. Ramzi, je cancellais tous mes services chez Bell et Bell Mobilité.  D'ailleurs plusieurs personnes me disent que s'ils sont avec Videotron maintenant, c'est parce qu'ils étaient écoeurés du service à la clientèle de Bell.

Autre chose, comme j'ai eu plusieurs problèmes avec mon internet dernièrement, j'ai dû appeler à quelques reprises chez Bell et j'ai été agréablement surprise, ça s'était amélioré.  

C'est drôle, c'est la deuxième fois que je me fâche avec un représentant à la clientèle, et j'ai l'impression que c'était aussi avec lui la première fois!  Avec ce M. XR979, on a l'impression qu'on le dérange, on a l'impression qu'on est un peu idiot si on ne comprend pas suffisamment rapidement... Cette personne n'a aucun tact, son travail est de nous aider, peu importe nos connaissances technologiques.  Sincèrement j'espère ne plus jamais tombé sur lui lorsque je vais avoir besoin d'aide.  

Autre chose, en travaillant chez Bell a-t-il accès à des informations personnelles me concernant, disons que ça me rend un peu insécure.  Je conserve son numéro d'employé!

Voilà,je vous suggère de lui trouver un autre emploi au sein de la compagnie!",
348056,09-MAR-12,08-MAR-12,Melinda,,en,70.27.73.133,jlithgow@sympatico.ca,15185344,000000123790253,1,,"Dont open two accounts for customer!when they only have one! Dont charge for setanta channel we were not receiving. Dont charge for two internet services, when we only have one! Dont have collection people phone customers who do not owe money, I am senior(75 yrs of age) and my blood pressure
was very high after dealing with very abrasive person. Loyalty lady name Diane
 hopely has sorted everything out!!",1
348057,09-MAR-12,08-MAR-12,Nejib,,fr,65.93.127.238,mleduc6@sympatico.ca,15187938,000000123781900,3,2,"Bonjour,
Le but de mon appel concernait les frais d'utilisations??? En février 11,73$, janvier 7,50$, pour le mois de mars je reçois un avis pour m'indiquer que je vais dépasser ma limite de bande passante, après recherche je découvre que mon forfait Essentille Plus me donnais à l'origine 20 GO de bande passante et maintenant cette capacité est ramenée à 5 GO seulement, sans que j'en sois informé, je me sens floué et déçu. Le responsable m'a suggéré de prendre un autre forfait, mais je trouve que 45,00$ par mois c'est dispendieux pour l'utilisation que je fait d'internet. Ce n'est pas la 1er fois que j'appelle chez Bell et je commence à être désabusé. Je suis en réflexion pour trouver un autre fournisseur d'internet et croyez moi je suis une personne loyale envers mes fournisseurs de biens et service, mais il y a parfois une limite à la patience.
Salutations, M.leduc",1
348058,09-MAR-12,08-MAR-12,Paul,,en,70.29.129.58,mechman@bell.net,15187618,000000123781917,5,5,"Goodday Your Man & I spent about an hour while he tried everything he could think off to repair my outlook express--he put me on hold & when he came back--he had found the server was down & we both wasted an hour over something he should have told about when we started--what a total waste of time--I'm not happy about!!!!
",2
348059,09-MAR-12,08-MAR-12,April,,en,76.64.142.114,ajsdecepida@sympatico.ca,15180660,000000123798853,5,5,,5
348060,09-MAR-12,05-MAR-12,Nelson,,en,64.229.187.3,ken.galli@sympatico.ca,15148593,000000123716156,3,3,"Tell me your speed-check up site was down straight away!As of right now it takes forever to load and then to start the speed-check up.When will it be back,surely you must still be working on it.Thank you.",5
348061,09-MAR-12,01-MAR-12,Joan,,en,184.146.145.93,ksu1088@bell.net,15107076,000000123646838,2,2,,2
348062,09-MAR-12,08-MAR-12,Srivenkatesh,,en,184.146.85.30,jacqueline.fobler@sympatico.ca,15184884,000000123791422,1,1,"Show how to reinstall Bell High Speed,with Acess Manager,after Recovery programe run from the Compu's own programe(not on a CD).",3
348063,07-MAR-12,05-MAR-12,Felix,,en,174.88.202.196,jimparkersalespro@bell.net,15148090,000000123722299,4,4,That Bell teaches the customer service capabilities of your technical assistance employees to your regular customer service employees. I would only recommend Bell Internet from a technical point of view. ,5
348064,09-MAR-12,27-FEB-12,Yosra,,fr,24.37.35.18,sbrd342@sympatico.ca,15071580,000000123549824,5,4,Dans les circonstances tout le nécessaire a été fait,5
348065,09-MAR-12,05-MAR-12,Robert,,en,70.24.215.135,ralph.frischknecht@sympatico.ca,15151140,000000123721703,5,4,"This reply actually refers to my interaction with Basker Kumar on March 08/12
After two previous unsuccessful sessions and after more than two weeks during which time I was without any Bell Internet Security and therefore did not dare using the computer at all, Kumar finally was able to reload your security system back on and it now works to my full satisfaction.",5
348066,09-MAR-12,08-MAR-12,Krishnan,,en,70.53.102.178,rlal4@sympatico.ca,15189572,000000123787693,5,5,,4
348067,09-MAR-12,08-MAR-12,Haythem,,fr,174.89.224.128,dube.laureanne@sympatico.ca,15183210,000000123785376,1,5,"me dire dès 9 heures que c'était une panne de réseau non pas 2heures  plus tard . DEUX HEURES AU TÉLÉPHONE  ! ! !"" ! ! ! .  à 15 HEURES JE POUVAIS RETROUVER MON OUTIL DE TR.AVAIL",2
348068,09-MAR-12,08-MAR-12,Cathrine,,en,74.15.70.235,romelly@bell.net,15189750,000000123794483,5,3,the tech was very helpful to the extent that she was trained.  the remainder of the problem remained with another level within Bell's customer service,5
348069,09-MAR-12,08-MAR-12,Cathrine,,en,69.156.177.240,tzmotyl@sympatico.ca,15191474,000000123783440,5,5,,5
348070,09-MAR-12,08-MAR-12,Sofien,,fr,70.29.190.32,fmasse22@sympatico.ca,15183724,000000123797430,5,5,"Rien
Bien résolu mon problème dans un court laps de temps",5
348071,09-MAR-12,08-MAR-12,Marco,,en,174.93.37.122,diego.dm@sympatico.ca,15182978,000000123800422,4,5,,5
348072,09-MAR-12,01-MAR-12,Anis,,fr,70.29.252.243,cousineauyves@bell.net,15102706,000000123645754,4,4,,5
348073,09-MAR-12,03-MAR-12,Brittany,,en,65.95.250.198,bmsd_cole@sympatico.ca,15126966,000000123679531,5,5,I was very impressed that Bell was able to quickly give me the information I needed to change the bank account from which phone & Internet payments are made. Brittany made the changes right away! Thank you!,5
348074,09-MAR-12,04-MAR-12,Mohammed,,en,174.88.14.74,johnhenny@bell.net,15139672,000000123706625,3,4,,4
348075,09-MAR-12,07-MAR-12,Selene,,en,70.51.120.21,jcollyer@sympatico.ca,15172594,000000123771813,4,5,,5
348076,09-MAR-12,08-MAR-12,Holly,,en,70.27.24.138,sandrabester@sympatico.ca,15190072,000000123795682,5,5,"Nothing, I was completely satisfied.I was up and running within a few hours. ",5
348490,12-MAR-12,08-MAR-12,Luis,,en,69.158.24.91,fomin@sympatico.ca,15183733,000000123801211,1,1,agent wasted 1 hour of my time to advice me that she is not trained to work with my modem. such a shame!,1
348491,12-MAR-12,11-MAR-12,Suraj,,en,65.94.247.92,tammy.bard@sympatico.ca,15220386,000000123850785,5,5,,5
348492,12-MAR-12,10-MAR-12,Marcus,,en,74.12.175.56,rossjames.forrest@bell.net,15212460,000000123829896,5,5,OK as was,5
348493,12-MAR-12,02-MAR-12,Abir,,fr,69.159.130.196,emarch11@sympatico.ca,15117034,000000123655749,4,5,rien,5
348494,12-MAR-12,11-MAR-12,Karina,,en,174.93.128.254,Ann.jack@sympatico.ca,15214164,000000123842893,5,5,The service was excellent. I wish I had figuered out the problem sooner. ,5
348495,14-MAR-12,13-MAR-12,Brahim,,fr,70.24.199.167,leonce.bouchard@sympatico.ca,15242076,000000123893250,2,1,"A la suite de votre Demande,j'ai exprimé le désir d'avoir un ""Modem "" étant donné que le mien avait cassé.
Je vous ai retourné le modem cassé.
J'attends donc un autre modem.
L'on n'a répondu négativement.",4
348496,16-MAR-12,15-MAR-12,Moises,,en,184.147.209.231,mdli@sympatico.ca,15256018,000000123942372,5,5,,5
348497,17-MAR-12,15-MAR-12,Oliver,,en,76.68.91.76,sesullivan@sympatico.ca,15258750,000000123934806,5,5,None,5
348498,17-MAR-12,15-MAR-12,Karthika,,en,70.24.25.155,eweicker@sympatico.ca,15251852,000000123944953,5,5,Karthika 811289 was very polite and patient. She soloved my problem. Thanks,5
348499,17-MAR-12,15-MAR-12,Steve,,en,74.15.245.203,pzapal@bell.net,15257662,000000123947053,5,5,Nthing on this call,4
348500,17-MAR-12,15-MAR-12,Steve,,en,74.15.245.203,pzapal@bell.net,15257664,000000123942375,4,4,,4
348501,17-MAR-12,15-MAR-12,Arun,,en,70.51.253.19,eanderson@bell.net,15251574,000000123942314,5,5,no improvement needed,5
348502,17-MAR-12,15-MAR-12,Omar,,fr,76.70.60.68,jean-louis.beauvais@sympatico.ca,15253602,000000123936309,5,5,,5
348503,17-MAR-12,09-MAR-12,Fredelyn,,fr,74.14.210.152,sylvain.harvey2@sympatico.ca,15203642,000000123802618,1,1,le matin en me levant pas de tv et d internet ( je suis sur la fibre a quebec)votre conseiller me mentionne que c est un probleme d ordre  general dans la region et que le probleme devrait etre regle vers 10h. Vers midi pas de service donc je rappelle pour me faire dire que c est du a un probleme de programmation du au fait que je suis passe de internet fibe 7 a internet fibe 50 donc le probleme aurais du etre regle des 8 00h le matin. Le conseiller ne savait probablement pas quoi faire. heureusement que je suis un employe de Bell  BYE    ,4
348504,17-MAR-12,15-MAR-12,Shakeel,,en,184.147.11.187,golliath@sympatico.ca,15252640,000000123943677,5,5,I can't think of anything else as eveyone was very polite and did everything possible for me,5
348505,17-MAR-12,12-MAR-12,Abir,,fr,76.68.170.79,tazteach.vaillancourt@sympatico.ca,15233616,000000123868154,5,5,rien,5
348506,18-MAR-12,15-MAR-12,Shashank,,en,70.48.230.81,merpaw@sympatico.ca,15256090,000000123949694,1,1,to know what is going on!,2
348507,18-MAR-12,07-MAR-12,Mary,,en,174.91.68.50,lucille.kukac@sympatico.ca,15174676,000000123780906,5,5,No issues,5
348508,18-MAR-12,20-FEB-12,Charles,,en,64.231.166.157,mebelrose@sympatico.ca,14988908,000000123398598,5,5,"nothing,very happy ",5
348509,18-MAR-12,13-MAR-12,Phillip-Michael,,fr,174.91.194.61,elisabeth-petit@sympatico.ca,15238536,000000123897771,,1,"Rien à dire sur la patience et les efforts du conseiller mais mon problème de connection intermittante n' est pas résolu après 8 appels et la venue d' un technicien. Ce soir encore, cela m' a pris plusieurs heures avant d' être connectée. Et cela ne vient pas de l' ordinateur. Il a été vérifié avec une autre compagnie par un spécialiste.Je ne suis pas certaine de continuer avec Bell. Dommage ...",1
348510,22-MAR-12,22-MAR-12,,,fr,184.146.240.159,,,,1,1,"J'ai acheté un téléphone Galaxy Nexus à la cabine T le 14 février 2012 avec entente avec Bell. J'avais des problèmes de temps en temps à savoir, le téléphone ne fonctionne plus, il faut enlever la batterie et redémarrer.
Hier, le téléphone ne redémarrait plus du tout alors je suis allé au centre de service sur la rue Ste-Catherine. On m'a dit que ça prendrait 2 semaines pour réparer le téléphone et que je devais déposer $290 pour en avoir un autre en attendant.
J'ai demandé une arrangement pour que je puisse remplacer ce téléphone par un IPhone et on m'a refusé catégoriquement cette requête.
Soyez assurez qu'à la réception de mon téléphone réparé, je vais canceller tous mes services avec Bell et que vous ne ferez plus jamais affaire avec moi. 
Je ne peux accepter qu'on me vende un produit qui brise après seulement 40 jours et que je doive supporter les inconvénients.

Bruno Cloutier
bhcloutier@yahoo.ca
514 797-3519",1
348511,22-MAR-12,22-MAR-12,,,fr,184.146.240.159,,,,1,1,"J'ai acheté un téléphone Galaxy Nexus à la cabine T le 14 février 2012 avec entente avec Bell. J'avais des problèmes de temps en temps à savoir, le téléphone ne fonctionne plus, il faut enlever la batterie et redémarrer.
Hier, le téléphone ne redémarrait plus du tout alors je suis allé au centre de service sur la rue Ste-Catherine. On m'a dit que ça prendrait 2 semaines pour réparer le téléphone et que je devais déposer $290 pour en avoir un autre en attendant.
J'ai demandé une arrangement pour que je puisse remplacer ce téléphone par un IPhone et on m'a refusé catégoriquement cette requête.
Soyez assurez qu'à la réception de mon téléphone réparé, je vais canceller tous mes services avec Bell et que vous ne ferez plus jamais affaire avec moi. 
Je ne peux accepter qu'on me vende un produit qui brise après seulement 40 jours et que je doive supporter les inconvénients.

Bruno Cloutier
bhcloutier@yahoo.ca
514 797-3519",1
348512,22-MAR-12,15-MAR-12,Mario,,en,70.54.34.24,rejeantremblay@bell.net,15257916,000000123952015,5,5,"works just fine , thank you",5
348513,22-MAR-12,15-MAR-12,Alyssa,,en,70.52.227.183,mringer@bell.net,15256539,000000123948662,5,5,,5
348514,23-MAR-12,19-FEB-12,Haythem,,fr,184.148.252.185,moris@sympatico.ca,14978272,000000123385916,4,4,,5
348515,24-MAR-12,03-DEC-09,Jacob,,en,76.70.80.199,timhaist@bell.net,7435054,000000104455501,5,5,,5
348516,24-MAR-12,08-MAR-12,Suraj,,en,74.12.116.236,robert-william-duffy@bell.net,15189632,000000123797189,5,5,"nothing, please do not change a thing",5
348517,12-MAR-12,10-MAR-12,Serina,,en,50.101.249.69,d_hume@sympatico.ca,15206744,000000123833571,5,4,,5
348518,13-MAR-12,12-MAR-12,Mohammed,,en,70.27.77.126,jfenwick6@sympatico.ca,15227132,000000123877786,5,5,no improvement required,5
348519,13-MAR-12,28-FEB-12,Khaoula,,fr,74.14.84.188,brazeaulacroix@sympatico.ca,15074890,000000123584117,1,1,Voyez le sondage avec le numéro de référence 123832683 pour avoir toute l'historique de mon problème car j'ai dû rappeler le 10 mars et j'ai répondu au sondage qui correspond à cet appel j'espère que vous prendrez la peine d'aller lire ce sondage!!!!,1
348520,13-MAR-12,11-AUG-11,Adnan,,en,74.15.100.150,ewoodcock@sympatico.ca,12870811,000000119105777,5,5,"There is nothing that could of been done better,as the service i got was great.",5
348521,13-MAR-12,12-MAR-12,Amir,,fr,70.48.122.138,jeanlouisauger@sympatico.ca,15227034,000000123869386,5,5,,5
348934,12-MAR-12,11-MAR-12,Levy,,fr,184.145.190.29,rousyl@bell.net,15219678,000000123845262,5,5,,5
348935,12-MAR-12,11-MAR-12,Pierre,,en,70.29.59.44,jsacchetti@bell.net,15217522,000000123846815,5,4,"Please see my response to the previous March 11 request with Alfredo.  I think it was Pierre that arranged for next day service.
Thank you.",5
348936,12-MAR-12,11-MAR-12,Houda,,fr,67.68.111.126,marcelphilippa@sympatico.ca,15218320,000000123851286,4,4,,5
348937,12-MAR-12,09-MAR-12,Bry,,en,70.54.9.137,imveliky@sympatico.ca,15197288,000000123813446,5,3,,3
348938,12-MAR-12,11-MAR-12,Daniel,,en,65.94.101.41,brastrad@sympatico.ca,15215044,000000123842963,5,5,"Excellent job!
Congratulation to Daniel.",5
348939,12-MAR-12,09-MAR-12,Bry,,en,184.146.136.210,calbert.carty@sympatico.ca,15193968,000000123818337,4,4,"Offer better rates for long-running clients.  I am annoyed at the process of exchanging a modem (which in my view, should be a relatively simple one)",3
348940,13-MAR-12,12-MAR-12,Annie,,en,70.24.110.117,ybeal@sympatico.ca,15234522,000000123867537,5,4,"To have had my complaint dealt with properly in my prior two calls in January and February.  Also, I feel Bell should have adjusted my bill when we moved to our current address after they had set us up here with internet, etc.  As a result, we have overpaid in excess of $1200 in the last two years and for which I HAVE NOT BEEN OFFERED A REBATE! Only now, after much aggravation and time on the 'phone, has a representative finally straightened out my bill.  Annie was the most efficient in getting this accomplished and appreciated the fact we have been with Bell for close on 40 years!",4
348941,13-MAR-12,11-MAR-12,Rodolfo,,en,70.27.223.213,ferret_vsl2k1@sympatico.ca,15216309,000000123847201,4,4,,3
348942,13-MAR-12,12-MAR-12,Jason,,en,174.91.99.242,edi.hollander@sympatico.ca,15224890,000000123857526,5,5,Job well done. Efficient,5
348943,13-MAR-12,12-MAR-12,Donna,,en,74.15.24.79,bjohnstonrg@sympatico.ca,15222652,000000123871381,5,5,nothing ,5
348944,13-MAR-12,12-MAR-12,Jan,,en,76.69.42.48,bob.gorman@sympatico.ca,15222716,000000123862468,5,5,ALL REQUIRRMENTS WERE MET,5
348945,13-MAR-12,09-MAR-12,Shaun,,en,70.24.222.5,weisan.zhang@sympatico.ca,15204448,000000123806147,5,5,,5
348946,13-MAR-12,12-MAR-12,Salvador,,en,65.95.161.78,fjolliffe@sympatico.ca,15225283,000000123865338,5,5,Divorce Microsoft.,4
348947,14-MAR-12,13-MAR-12,Abdelalim,,fr,174.91.240.25,rtherrien_35@sympatico.ca,15245808,000000123892069,1,1,Le représentant m'a mis en attente et je n'ai jamais eu de réponse. Il a fallu que je recompose de  nouveau et que je me réexplique . C'est très désagréable et non content du service.,
348948,14-MAR-12,13-MAR-12,Felix,,en,70.55.50.151,hewittpr@sympatico.ca,15239884,000000123888542,5,5,"Nothing! The gentleman who assisted me was extremely patient with me and did not try to use ""techie"" words with me and confuse me. Also, he was fluent in english without a strong accent...that really helped. He made me feel very comfortable in that stressful time. He's wonderful!!!! ",4
348949,14-MAR-12,06-MAR-12,Sulochana,,en,65.93.200.158,hwklassen@sympatico.ca,15158822,000000123752286,4,1,"Solve the problem!! I will have to call again this month in order to try to fix the issue again. Your agent was very polite, helpful, etc. but could not solve the issue after an hour. I was told the she would call back to let me know that it had been solved. i did not receive a call, presumably because it had not been solved.",2
348950,14-MAR-12,13-MAR-12,David,,en,70.29.59.23,s.freedhoff@sympatico.ca,15245858,000000123886534,5,5,,5
348951,14-MAR-12,09-MAR-12,Wassim,,fr,67.68.166.185,slheureux1@bell.net,15203256,000000123816149,5,5,,5
348952,14-MAR-12,13-MAR-12,Sergio,,en,184.146.105.120,frindaschmidt@sympatico.ca,15239022,000000123896264,3,1,This call was cut off and before Sergio called back I was linked to another agent.,
348953,14-MAR-12,12-MAR-12,Jan,,en,174.91.45.181,arlenegreer@sympatico.ca,15222116,000000123859974,5,5,,5
348954,15-MAR-12,13-MAR-12,Patrick,,en,184.151.63.196,andy.brown@sympatico.ca,15235598,000000123883807,5,5,"Nothing, excellent experience.",5
348955,15-MAR-12,13-MAR-12,Ibtissam,,en,70.55.50.164,armand.campagnoni@sympatico.ca,15235784,000000123894753,5,4,Nothing. She was very helpful.,4
348956,18-MAR-12,15-MAR-12,Christopher,,en,50.100.149.51,carl.sonnen@sympatico.ca,15250078,000000123954171,5,4,It was a good experience.  Thanks!,5
348957,11-MAR-12,10-MAR-12,Silvia,,en,64.231.27.61,jfeberwee@sympatico.ca,15209020,000000123836536,2,5,"Listen to the customer!  I said to the Bell store in Oakville Place that I had asked Bell last fall to stop incoming emails on my Blackberry, which they did, and that I wanted to receive them again as I was going on vacation. Oakville could not resolve it and referred me to tech support.  Same story.  The referred me to Blackberry and for the 3rd time I explained what had happened and what I wanted. Cherleka at Blackberry realized that the solution was simply to reset the Firewall.",4
348958,13-MAR-12,12-MAR-12,David,,en,184.151.63.151,vickyblanchard@sympatico.ca,15234194,000000123869586,4,4,,4
348959,13-MAR-12,08-MAR-12,John,,en,70.27.15.227,clayton.shillingford@sympatico.ca,15182252,000000123783896,2,1,"solve the probltm, because it still exist.",3
348960,13-MAR-12,12-MAR-12,Maria,,en,70.49.234.34,msparkman@sympatico.ca,15230301,000000123862344,3,3,When she was giving me my new e-mail address she discontinued my msn and I had to call back also my password for my other e-mail address would not work,4
348961,13-MAR-12,12-MAR-12,Syed,,en,70.24.171.203,dicksope@sympatico.ca,15224429,000000123858104,5,5,,5
348962,13-MAR-12,12-MAR-12,Tshering,,en,70.49.234.34,msparkman@sympatico.ca,15230302,000000123866526,3,3,This was my second call to bell as you know.  This time the tech tried to fix the issue that the last one created but gave me a new user name that I did not know so I was further ahead other than he got it fixed on one site,4
348963,13-MAR-12,12-MAR-12,Susan,,en,174.95.196.5,gheys@sympatico.ca,15225724,000000123857080,5,5,This situation should not have happened! The original work order was not executed correctly and required a call from me to tech support to address.,3
348964,13-MAR-12,12-MAR-12,Alain,,en,74.14.1.96,mariea@sympatico.ca,15229246,000000123855646,5,4,,4
348965,13-MAR-12,11-MAR-12,Gopi,,en,69.157.14.44,sarajoskelman@sympatico.ca,15219878,000000123851310,3,2,"        needed to call and pay a professional to 
         enable me to have my pin reset that  did not work the morning after it seemed to be set.  ",1
348966,13-MAR-12,12-MAR-12,Chantal,,en,184.147.15.47,j.h.hughes@sympatico.ca,15226660,000000123856364,5,5,"The experience was fine, it's a shame you just couldn't have given it to me, without me having to come to you for it. I've been with bell for quite some time and that would have been a nice reward for a loyal customer to be surprised with.I'll be even happer next month, if my bill actually refects the savings that I believe I will be getting. Thanks.  Howard ",4
348967,13-MAR-12,09-MAR-12,Amine,,fr,174.95.224.232,jf.gravel001@sympatico.ca,15197824,000000123821500,4,4,,4
349392,18-MAR-12,15-MAR-12,Sukumar,,en,184.148.65.222,freddie.1@sympatico.ca,15252209,000000123946736,5,5,nothing could have been done better..Sukumar solved my problem and showed great patience with me as I have a hearing problem and know next to nothing about computers.  This experience made my day thanks to Sukumar.  I was very greatful for his help.,5
349393,25-MAR-12,09-MAR-12,Chaouch,,fr,67.68.173.150,deryouellet@bell.net,15195166,000000123813552,2,,"Lors de ma discussion avec le représentant, j'ai été satisfaite. Cependant, en allant vérifier mon profil Bell aujourd'hui, je me suis rendu compte qu'il avait apporté également un changement à mon forfait d'utilisation Internet, alors que je n'avais pas accepté.  Je viens de refaire le changement, mais il est certain que je vais devoir payer les frais de différence de prix des deux forfaits pour les 20 jours concernés. De plus, dans mon sommaire de transaction reçu par courriel (numéro B39Y87C2) il n'était nullement question de ce changement.  J'ai l'impression de m'être fait avoir.",
349394,26-MAR-12,05-MAR-12,Xenia,,en,70.52.158.25,pfmartin@sympatico.ca,15150862,000000123721102,2,1,Fix the problem.  I spent 3 1/2 hours on the phone on two different occasions to fix the ame problem.  The problem was not resolved. I would like someone from Bell to contact me to solve the problem.,2
349395,26-MAR-12,25-FEB-12,Mokhles,,fr,76.68.197.59,evens_1@bell.net,15048528,000000123521419,3,3,"Eviter de me repeter, c'etait mon deuxieme appel pour le meme probleme que la premiere fois. J'ai du rapeller plusieurs fois pour que l'on applique les corrections necessaires.",4
349396,27-MAR-12,15-MAR-12,Daniel,,en,70.27.67.162,jetregan@sympatico.ca,15253744,000000123936421,1,1,"1.You could have provided a modem that would work with the change in service.
2.When the service was reported unavailable, a technician could have been scheduled instead of waiting for March 17 to end.
3.On November 11, 2011, following a live chat with Ivan (I have the transcript) why was there no change in service?

I expect a reply and if it is not forthcoming in the near future I will take my concerns to a higher level.

 ",1
349397,28-MAR-12,14-FEB-12,Carolina,,fr,67.68.251.18,elsliger.minier@sympatico.ca,14916022,000000123270632,5,5,"Suite à mon commentaire sur ma satisfaction demandant un crédit pour tout le temps que le modem fonctionnait au dixième de sa possibilité par rapport au montant que je déboursais pour le service je n'ai reçu aucune réponse de votre part. Donc j'en conclu que le cas est fermé. Et bien soit. J'en prend bonne note mais sachez que la fidèlité envers un commerce tient à peu de chose et ce peu de chose s'appelle la reconaisance de ses torts et l'effort de réparer ces torts. Actuellement vous êtes sur la ligne rouge pour ce qui est de cette reconaissance. J'accepte votre silence, votre verdict silencieux et je demeure tiède vis-à vis votre non-réponse.




Robert Elsliger

elsliger.minier@sympatico.ca
",
349398,28-MAR-12,28-MAR-12,,,en,173.177.160.86,,,,2,2,"bell took 6 months to put my phone service on one bill with my bellx
i get a call saying there was a mistake
in transferring balance that i had on phone bill and that if i did not pay right now she d cut me off. So i decided to cancel my phone the 20june",3
349399,28-MAR-12,09-MAR-12,Hassen,,fr,70.31.223.202,jeanpaul.chevrier@sympatico.ca,15197739,000000123807923,5,5,JE NE VOIS RIEN.,5
349400,28-MAR-12,10-MAR-12,Aquiles,,en,173.234.168.19,kmcginn@bell.net,15209630,000000123838300,4,4,,5
349401,28-MAR-12,10-MAR-12,Aquiles,,en,173.234.168.19,kmcginn@bell.net,15209634,000000123832215,5,4,,5
349402,29-MAR-12,29-MAR-12,,,en,70.53.50.180,,,,5,4,"Neilson was good, H was not very vgood . The Lever of representatives were overall excellent.  On the Chat is better than on the Surf phone line. I had many problems with this connection and do not eintend carying on with it when the term is up.",2
349403,14-MAR-12,13-MAR-12,Valerie,,en,174.91.173.124,det1rdt@sympatico.ca,15238006,000000123887732,3,3,Provide a tech that is a magician.,4
349404,15-MAR-12,13-MAR-12,Mohammed,,en,209.202.75.14,clabelle9@sympatico.ca,15237226,000000123883564,4,4,"I would like to receive communications where your representatives speak very slowly. We are in a multicultural society with different dialects and accents, and using hand-held devices that makes it a bit difficult to understand what is being said.  Speaking very, very slowly ensures that the person on the other end receives the information without having to ask your representative to keep repeating what was said.   ",5
349405,15-MAR-12,13-MAR-12,Eric,,en,131.104.165.184,tealwood@sympatico.ca,15247156,000000123894085,4,4,fixed the problem right the first time i called at 10:30am same day,3
349406,15-MAR-12,15-MAR-12,,,fr,184.145.173.126,,,,2,2,"que lòn comprenne la personne au bout du fil, qu'il soit moins froid, et qu'il connaisse plus leur affaires, car la plupart du temps, chauqe representant dise des choses differentes. il faudra que tous soit pareil, uniforme, qu'il disent tous la meme chose, ca parait mieux et vous serez plus gagnant en bout de ligne, les representants on souvent l'air confus, presse et pas le gout de travaille",3
349407,17-MAR-12,13-MAR-12,Oscar,,en,76.69.133.230,mary.grilli@bell.net,15243034,000000123883265,4,2,"The technician Alex is a very nice person but he couldn't solve my problem. When I called previously a gay from the Philippines said that my phone line had something to do with it. Alex said no and, he would report whatever has to be done. The computer is slow and drive me crazy. I have it because I enjoy my researches and I expect to have results as soon as I look for. I didn't have any phone call since then regarding the above so I really hope that someone will call me to re-established my regular way of enjoying my computer. Thank you.",3
349408,18-MAR-12,15-MAR-12,Denys,,en,184.146.0.212,saperson@sympatico.ca,15258596,000000123948512,4,5,less waiting time for call answers,5
349409,19-MAR-12,15-MAR-12,Brent,,en,174.91.100.95,bizibi@sympatico.ca,15249682,000000123950484,4,4,,5
349410,21-MAR-12,13-MAR-12,Mohamed Taieb,,fr,70.26.201.57,p.s.f@sympatico.ca,15244328,000000123897395,5,4,,5
349411,21-MAR-12,21-MAR-12,,,fr,174.94.95.215,,,,2,2,nous donner plus de renseignements possibles pour nous aider à payer nos factures pas trop élevées en un mot nous faire des meilleures offres,4
349412,25-MAR-12,25-MAR-12,,,en,174.69.128.88,,,,5,5,nothing its was aboustely good,5
349413,26-MAR-12,22-FEB-12,Tracy,,en,65.95.153.184,marian_mahoney@sympatico.ca,15014470,000000123454006,5,5,,5
349414,26-MAR-12,15-MAR-12,Mohammed Wasay,,en,65.93.2.194,wozniak6@sympatico.ca,15260264,000000123938827,1,1,I was told there was nothing he could do for me and that I should get in touch with radio Shack to have a repair man come to see the problem.  I called today and spoke to a Danny and she was wonderful.  Problems resolved. ,1
348077,10-MAR-12,09-MAR-12,Ralph,,fr,174.92.173.175,judith.masse@bell.net,15198314,000000123814137,4,5,"tout récemment abonné avec Bell, alors premier appel de services. Si tous mes appels sont tels quels, aucun amélioration.",4
348078,10-MAR-12,09-MAR-12,Mohd,,en,64.231.3.61,david.hatfield@sympatico.ca,15194970,000000123805511,4,4,speak more clearly,4
348079,10-MAR-12,09-MAR-12,Brendan,,en,70.53.75.33,whiting@sympatico.ca,15204480,000000123809343,4,1,fixed my issue,4
348080,10-MAR-12,09-MAR-12,Alvaro,,en,70.26.117.118,dianne.given@sympatico.ca,15195296,000000123823251,5,5,nothing was handled excellent,5
348081,10-MAR-12,09-MAR-12,Russell,,en,184.144.146.181,tom.young@sympatico.ca,15203988,000000123812091,5,5,,4
348082,10-MAR-12,09-MAR-12,Arthur,,en,70.49.6.71,1mr.hughes@sympatico.ca,15192116,000000123812021,1,1,"Listen to my concern. He tried to sell me something I do not need. All he wanted to do is send me instructions. I told him that this was not the solution. He is, apparently, sending me a modum I do not need.",1
348083,10-MAR-12,09-MAR-12,Ibtissem,,fr,70.29.248.228,ghebert-clune@sympatico.ca,15196530,000000123803014,4,4,,4
348084,10-MAR-12,09-MAR-12,Salvador,,en,65.93.97.213,prendermobiletax@sympatico.ca,15201706,000000123813671,4,4,,4
348085,10-MAR-12,09-MAR-12,Harjeeth,,en,74.14.130.167,rnsd1@bell.net,15202322,000000123817012,4,4,nothing,5
348086,10-MAR-12,09-MAR-12,Mohamed,,fr,70.48.119.197,mwilsey@sympatico.ca,15200818,000000123824929,5,4,,4
348087,10-MAR-12,08-MAR-12,Jose,,en,65.95.51.84,rogermace@bell.net,15189736,000000123787839,5,5,NOTHING.,5
348088,10-MAR-12,09-MAR-12,Priyanka,,en,74.12.37.43,cherla.sastry@sympatico.ca,15194314,000000123804544,5,5,All went well,5
348089,10-MAR-12,09-MAR-12,Manoj Sandra,,en,70.50.222.137,fgriffiths@sympatico.ca,15196082,000000123804171,4,4,,4
348090,10-MAR-12,09-MAR-12,Mireille,,en,65.92.196.18,grosstrong@sympatico.ca,15196808,000000123821897,5,5,Very helpful representative.  Thanks!,5
348091,10-MAR-12,09-MAR-12,Denise,,en,174.91.46.84,kofykat7@sympatico.ca,15198716,000000123811809,5,2,Recent 'chat' left my PC vulnerable. It was left 'open' which 'compromised' a stranger to view my PC. Struggled to find page to 'close' it. Don't trust 'chat' anymore! A.,3
348092,10-MAR-12,08-MAR-12,Jose,,en,70.27.131.212,wolfretreat@sympatico.ca,15191860,000000123786339,3,4,not create the problem in the first place,4
348093,10-MAR-12,09-MAR-12,Joseff,,en,69.158.86.13,newsu2@bell.net,15200906,000000123817097,5,5,,
348094,10-MAR-12,09-MAR-12,Mohamed Nidhal,,fr,65.92.210.45,mich.leroux@sympatico.ca,15200318,000000123805497,1,1,"J'ai eu affaire à Nidhal (XZ580) qui n'a pas su calculer 15 jours d'utilisation d'internet pour mon crédit. Je crois qu'il ne consultait pas mon compte parce qu'il me disait que ma dernière facture était de 102,50 alors qu'elle était de 90,20. J'ai trouvé ça louche et au lieu de m'obstiner j'ai rappelé plus tard et j'ai été bien comprise. Entre temps, j'ai reçu une confirmation courriel pour un crédit à un nom autre que le mien ! Je vois bien qu'il avait tout mêlé.",2
348095,10-MAR-12,09-MAR-12,Pavan,,en,70.49.0.10,hdyoung@sympatico.ca,15197016,000000123809736,5,5,nothing,5
348096,10-MAR-12,28-FEB-12,Yosimar,,en,65.95.102.190,mrrobert.lorusso@sympatico.ca,15082466,000000123594849,1,1,Better training or screening for employees?,3
348097,10-MAR-12,28-FEB-12,Aqeel,,en,65.95.102.190,mrrobert.lorusso@sympatico.ca,15082468,000000123596601,4,4,Not have the first person answer my call ,4
348098,10-MAR-12,09-MAR-12,Asma,,fr,69.156.201.58,dionbouchard@sympatico.ca,15195316,000000123811583,5,5,,5
348099,10-MAR-12,07-MAR-12,Johanna,,en,70.29.126.226,bud.allison@sympatico.ca,15168666,000000123766451,5,5,"Nothing!  Johanna was amazing, helped me completely!  I highly recommend her ability to help customers!",5
348100,10-MAR-12,09-MAR-12,Sylvain,,en,50.100.54.205,margaret.robb@sympatico.ca,15199798,000000123824863,5,4,,3
348101,10-MAR-12,09-MAR-12,Jeffery,,en,184.151.63.252,jochuck1@sympatico.ca,15198032,000000123820358,5,4,,5
348102,10-MAR-12,09-MAR-12,Priyanka,,en,70.26.134.220,nemiller@sympatico.ca,15200890,000000123824291,5,5,nothing,5
348103,10-MAR-12,09-MAR-12,Radhika,,en,74.14.169.119,sweetiedi@bell.net,15203628,000000123810756,5,4,,5
348104,10-MAR-12,09-MAR-12,Denis,,en,174.93.112.200,rmuizelaar@bell.net,15202308,000000123806355,5,4,,4
348105,13-MAR-12,10-MAR-12,Henry,,en,74.14.33.193,bevsabby@sympatico.ca,15205794,000000123838190,5,5,nothing,5
348106,13-MAR-12,12-MAR-12,Hakim,,fr,174.88.158.168,daniel.raigneau@sympatico.ca,15223984,000000123857756,2,2,"depuis quelques annees je trouve que vos prix son tres,si comparez avec la competition.

je crois que si la competition m'appel je vais pense a l'offre, je ne courrent apres personne.

pour moi le prix est la pricipale, service second,malgre les problemes que j'ai eu avec votre service telephone, et qui n'est toujours pas regler, probleme de grichement.",1
348107,13-MAR-12,12-MAR-12,Mounira,,fr,174.88.247.251,denisroycsa@sympatico.ca,15224286,000000123856532,4,4,M'offrir les rabais avant d'être obliger de me plaindre et de changer de fournisseur de service.,4
348108,13-MAR-12,12-MAR-12,Ahmed,,fr,67.71.118.125,c.marcoux1@bell.net,15222974,000000123862810,1,1,COPIER VIDEOTRON,1
348109,13-MAR-12,12-MAR-12,Ayoub,,fr,67.68.126.61,lisette.t@sympatico.ca,15228608,000000123856215,5,5,,5
348110,13-MAR-12,12-MAR-12,Jonathan,,fr,64.228.87.160,saudet04@sympatico.ca,15232548,000000123865527,4,2,"Le problème est plutôt technique, parce ce que dans ma région, on me donner une performance bien en moins de ce que le forfait (PERFORMANCE) nous promet.
3 à 4  au lieu de 7 Mbits.
La concurrence (COGECO) offre pour 10$ de moins par mois une réelle performance de 7 Mbits. Vos techniciens ont fait des efforts mais ils doivent vivre avec la technologie (pas de fibre)  de ma région.",2
348111,13-MAR-12,12-MAR-12,Edwin,,en,174.91.7.222,romansgrandma@bell.net,15232078,000000123858841,3,1,"Still do not have stable internet but I have reached the point that what will be will be.  Summer is coming and I won't be on the computer much anyway.  If the internet works, fine.  If it doesn't I will find something else to do.  Each time someone does something, the problem worsens.  Now, I do not want to have anyone at the call centre do anything to my service.  Let's see what happens if we just leave it alone.",2
348112,13-MAR-12,12-MAR-12,Chae,,en,70.24.110.117,ybeal@sympatico.ca,15234524,000000123866845,3,3,"Unfortunately, while I was waiting on her to contact someone else in another department regarding an over-charge on my bill,I was cut off by Bell and had to go through the whole procedure again to contact another representative.  This time I got Annie and I have already written a review on her. From all this time on the 'phone you can, I hope, understand my frustration.  ",4
348113,13-MAR-12,12-MAR-12,Marc-Andre,,en,65.95.60.133,djean6@bell.net,15224470,000000123863164,3,3,,3
348114,13-MAR-12,12-MAR-12,Vikram Aditya,,en,50.101.106.233,wwheaty@bell.net,15234476,000000123879154,5,5,"the first tech i spoke with said he would call me back once the scan was complete and he didn't. Vijay, the second tech, took over and  helped me out fully",5
348522,13-MAR-12,08-MAR-12,Alexandre,,en,70.54.79.218,david.aronoff@sympatico.ca,15182696,000000123785181,4,4,The rep should ensure understanding of the circumstances behind the problem (not simply the problem),5
348523,13-MAR-12,11-MAR-12,Aquiles,,en,70.50.16.139,dandkklein@sympatico.ca,15215696,000000123846078,5,3,I was very happy with her service but I still don't know why my online acct. info keeps showing wrong address. Sun it listed address as Beaverway & today it's Fireside?  She was going to give the info to a service tech but assured me my service & billing info is 103 Braidwood.  She was as confused as I was.,4
348524,13-MAR-12,11-MAR-12,Merly,,en,64.231.25.93,d.busch@bell.net,15215634,000000123852722,5,5,,5
348525,13-MAR-12,13-MAR-12,Diego,,en,174.93.88.116,knox.james@sympatico.ca,15228076,000000123880072,4,4,,5
348526,13-MAR-12,03-MAR-12,Eleanor,,en,76.66.124.241,freezeme2050@sympatico.ca,15128930,000000123679104,5,5,,5
348527,13-MAR-12,12-MAR-12,John,,en,184.144.65.62,alegra514@bell.net,15221708,000000123878988,4,5,Nothing can be better!,5
348528,13-MAR-12,12-MAR-12,Lorrey,,en,76.67.100.94,sapyukha@sympatico.ca,15232514,000000123864324,5,5,"When you promise to call back within certain period of time,please fulfill it.Don't keep the customer waiting.",5
348529,14-MAR-12,09-MAR-12,Andy,,en,70.26.3.26,dtruemner@bell.net,15195586,000000123815694,5,4,"My problem was resolved, so I guess nothing further needed to be said or done.",5
348530,14-MAR-12,13-MAR-12,Kathy,,en,70.51.114.247,plb7@bell.net,15244792,000000123883218,5,5,Not have double charges on my bill in the first place.,4
348531,14-MAR-12,13-MAR-12,Andrea,,en,70.31.182.115,davjoy@sympatico.ca,15237822,000000123882759,5,5,"Change the music while we are hold
",5
348532,14-MAR-12,12-MAR-12,Danny,,en,184.151.63.226,gcadmin@bell.net,15225608,000000123869518,5,5,there was nothing that could have been done better,5
348533,14-MAR-12,13-MAR-12,Roxanne,,en,70.53.59.31,bartlynne@bell.net,15236088,000000123891508,5,3,unable to have new password accepted but rep tried everything,5
348534,14-MAR-12,08-MAR-12,Divya,,en,198.96.82.30,hubbardkrimmer@sympatico.ca,15184658,000000123785399,1,1,The service call was due to issues with the modem we lease monthly. The cord and adapter are together as a single unit - where they join is wearing and so the electricity cuts on and off and so the modem cuts in and out AND hence our internet connection. The service technician indicated that we would receive the replacement unit last Friday - nothing yet. ,1
348535,14-MAR-12,12-MAR-12,Abir,,fr,184.144.169.58,monger@sympatico.ca,15230148,000000123862695,4,3,"M'ENVOYER LE BON BLOC D'ALIMENTATION LA PREMIÈRE FOIS, PAS LA DEUXIÈME.",4
348536,14-MAR-12,12-MAR-12,Djouaihia,,fr,184.144.169.58,monger@sympatico.ca,15230150,000000123864547,4,3,"CETTE FOIS LE PROBLÈME A ÉTÉ IDENTIFIÉ, MAIS IL Y A EU ERREUR DANS L'ESPÉDITION.",4
348537,14-MAR-12,13-MAR-12,Yosimar,,en,174.89.187.183,mnote@bell.net,15243732,000000123883035,4,4,,5
348538,14-MAR-12,13-MAR-12,Joshua,,fr,70.29.189.58,patio99@sympatico.ca,15244438,000000123891036,4,4,Me confirmer que Bell a bien reçu mon ancien modem que j'ai remis le 3 février 2012 au spécialiste de Bell Télé FIBE  NIP # CSS107. merci,5
348539,14-MAR-12,13-MAR-12,Chiheb,,fr,184.145.252.226,cpetit001@sympatico.ca,15237420,000000123895663,5,,"Le 20 Janvier le thecnicien est venu changer mon MODEM et il l'a apporté avec lui.
Ça fait 2 fois que je reçoie une lettre pour le retourner.24 Fév.2012 et 13 Mars 2012 et j'ai les 2 NO. de confirmation
S.V.P. J'aimerais bien qu'ils vérifient avant d'envoyer une lettre.
",3
348540,14-MAR-12,04-MAR-12,Shiann,,en,184.148.12.50,prof.hig1@sympatico.ca,15141791,000000123701917,5,5,,5
348541,14-MAR-12,13-MAR-12,Ahmed,,fr,64.229.131.238,zfellah@sympatico.ca,15248200,000000123897691,5,5,,4
348542,14-MAR-12,13-MAR-12,Youssef,,fr,69.156.162.65,lespoirier@sympatico.ca,15242103,000000123891207,4,2,un technicien doit passer pour régler le problème. Ce qui n'est pas idéal.,3
348543,14-MAR-12,13-MAR-12,Anis,,fr,74.12.164.192,ricocote@sympatico.ca,15245342,000000123901670,5,5,rien de plus.,5
348544,14-MAR-12,13-MAR-12,Nafti,,fr,70.48.27.61,mccloutier@sympatico.ca,15243192,000000123891180,3,2,"Résoudre mon 2ième problème, celui d'agrandir à pleine grandeur les pages WEB.",2
348545,14-MAR-12,13-MAR-12,Judith,,en,74.12.0.53,norbert.dobai@sympatico.ca,15244132,000000123888473,2,1,Have a trained customer service rep who would know how to resolve a situation instead of being extremely polite and answer with pre-selected answers to all of my questions. This call was one of the 3 we placed to get an issue resolved (average 30 minutes calls) and I am not convinced that the situation is resolved. Very frustrating.,1
348546,14-MAR-12,14-MAR-12,Philip,,en,64.229.5.110,nuworld@sympatico.ca,15244196,000000123905429,5,5,,5
348547,15-MAR-12,13-MAR-12,Mamta Tank,,en,70.24.150.72,janepenney_9@sympatico.ca,15240438,000000123882356,1,1,He took over from the 1st rep and was having problems. I had visitors at 10 AM so he was to call me back at 11 AM (did so at 11:40- I was on another call so he left a message he'd call back at 1 PM( call came at 1:40 PM) and I wasn't home and he didn't call back.,1
348548,15-MAR-12,11-MAR-12,Jay,,en,67.70.37.47,mkjulie@sympatico.ca,15218734,000000123844614,4,4,"The first agent was unable to help me.  Was put on hold until Jay, the 2nd agent expertly guided me, to a resolution. 

Why can't we ask for the same agent.  So often, we go through several before we get the right agent who knows his stuff.",
348549,15-MAR-12,10-MAR-12,Phillip-Michael,,en,174.88.89.124,rejeantremblay@bell.net,15212143,000000123835880,1,1,"they told me, that they were working in this erea, ref: internet speed
    thank you",5
348550,16-MAR-12,12-MAR-12,Roxanne,,en,74.15.47.133,wallym.joyce@bell.net,15234290,000000123856895,4,4,I have no opinion one way or the other,4
348551,16-MAR-12,15-MAR-12,Gilberto Jose,,en,64.231.52.84,donmaur@sympatico.ca,15251380,000000123941701,4,4,,4
348552,12-MAR-12,11-MAR-12,Armando,,en,67.70.37.180,willan@sympatico.ca,15220826,000000123849302,5,5,NOTHING,5
348553,12-MAR-12,11-MAR-12,Sonia,,fr,74.15.212.217,denis.verreault2@sympatico.ca,15215868,000000123845397,4,5,Aviser du changement d'heure pour la venue du technicien afin de faire la réparation.,5
348554,12-MAR-12,11-MAR-12,Med Ramzi,,en,76.65.120.152,nicole.normand@sympatico.ca,15218968,000000123850585,1,1,,1
348555,12-MAR-12,11-MAR-12,Saber,,en,76.65.120.152,nicole.normand@sympatico.ca,15218970,000000123846913,1,1,,1
348556,12-MAR-12,11-MAR-12,Youssef,,en,74.12.144.132,renee.theroux@sympatico.ca,15219468,000000123843186,5,5,I know you don't like to hear this but if in your menu talking to a customer care representative would be the first choice it would alleviate some frustration. I think it is our fifth choice when we phone. But Youssef was excellent and that's the reason why I was so impressed with your service. But why this survey was not sent to me in French. I will rather answer this in French. Our conversation was in French and I always choose the French option.,5
348968,13-MAR-12,12-MAR-12,Pamela,,en,70.53.86.237,roddobson@sympatico.ca,15232046,000000123855704,5,5,The cause of the problem (system up dates) should have been communicated better to users. Pam did a great job getting me back up and running again. ,4
348969,13-MAR-12,12-MAR-12,Bry,,en,174.91.96.118,shafer@sympatico.ca,15232730,000000123859517,5,4,,3
348970,13-MAR-12,07-MAR-12,Tracey D,,en,74.15.92.71,sharonpmcgrath@sympatico.ca,15178354,000000123774765,4,4,,5
348971,13-MAR-12,11-MAR-12,Nayeem,,en,208.65.73.201,art.levo@bell.net,15214700,000000123850211,4,3,"Nayeem did his job well.  My rating is based on the service after the call was complete. I scheduled an appointment between 8 - 12 the following day.  When no one arrived by noon, my wife(who had stayed home for this appointment) phoned, only find out that someone had booked it for 12-6!  My wife was able to arrange a 5-6 window for the appt.  When we got home at 4 there was a note indicating that the technician had already been at our home.  This is by far the worst coordination of a service call that we have ever seen.  Hopefully our internet service is truly repaired since we depend on it for work purposes.  If this second attempt to repair the service did not repair the problem then we will be forced to look at alternate service providers.",1
348972,13-MAR-12,12-MAR-12,Silvia,,en,70.31.62.238,s.kopp@sympatico.ca,15232292,000000123857586,5,5,,5
348973,13-MAR-12,12-MAR-12,Perumalla,,en,69.158.98.236,gwasylow@sympatico.ca,15226036,000000123866258,5,5,,5
348974,13-MAR-12,12-MAR-12,Anne,,en,69.158.173.131,lejeune55@sympatico.ca,15228432,000000123866033,,1,fix the problem right away(  give me the antivirus that i ad before you do upgrade to fiber 16.  Is allmost 24 hrs i dine received the antivirus code  to completed the installation),3
348975,13-MAR-12,12-MAR-12,Eric,,en,74.198.9.99,shirley.meier@sympatico.ca,15232822,000000123854957,3,5,The argument should not have gone on so long.,1
348976,13-MAR-12,12-MAR-12,Mehdi,,fr,67.68.117.71,y.lamy@sympatico.ca,15234493,000000123868866,4,4,rien c'est un problème technique que j'avais,5
348977,13-MAR-12,12-MAR-12,Annie,,fr,76.65.167.98,bamboo.w@sympatico.ca,15222326,000000123874396,4,4,,5
348978,13-MAR-12,09-MAR-12,Aymen,,en,67.68.241.164,anu.brown@sympatico.ca,15193044,000000123822249,5,5,nothing else,4
348979,14-MAR-12,08-MAR-12,Luis,,en,65.93.40.153,bernice2736@sympatico.ca,15181374,000000123785774,4,4,It would have helped if the first person would have completed the job.It took 5 calls and explaining my problem each time before you finally  sent a tech. to my house.,4
348980,14-MAR-12,13-MAR-12,Helmi,,fr,76.64.252.186,ly41@sympatico.ca,15242508,000000123889355,5,5,,5
348981,12-MAR-12,11-MAR-12,Sam,,en,64.231.166.193,mleisinger@sympatico.ca,15218742,000000123852570,4,4,I know now that I might have to find a different internet provider since it is impossible for you to keep my download speed above a certain speed which I need to watch my TV program over the internet,
348982,12-MAR-12,09-MAR-12,Ajay,,en,184.146.170.218,rainbird@sympatico.ca,15201874,000000123806784,3,,"Improving your communications with your customers.  We were goated into moving over to Fibe because we were grandfathered with our old internet connection.  However, Bell reduced the speed of our connection at head office and we weren't getting what we paid for.  Not only are we not getting a rebate for all the overpayments we've made, we're also not getting the reduced introductory monthly price quoted by Bell for those who move over to Fibe.",
348983,12-MAR-12,11-MAR-12,Susan,,en,174.92.35.213,lhanson0223@bell.net,15217920,000000123844544,5,,resolved the issue the first time I called not 2 techs and a dozen calls later.,
348984,12-MAR-12,11-MAR-12,Wissem,,fr,24.37.20.187,mauricetessier1@sympatico.ca,15218508,000000123851166,2,3,"Le deuxieme repondant un peu plus sympatique que le premier mais inflexible pour me donner les services similaire a ceux que j'avais obtenus il y a une semaine. Suite a cette experience en deux semaine je pense maintenant a changer de fournisseur, telephone et internet, apres plus de 10 ans comme abonne a vos services. j'ai l'impression quand on vous appelle on vous derange pour un service qui est compris dans le montant qu'on vous paie.Vous n'agissez pas comme si vous voulez me garder comme client.Prenez note que les experiences anterieurs etaient beaucoup plus agreable.   ",1
348985,12-MAR-12,11-MAR-12,P Senthil,,en,76.69.31.73,linfen@sympatico.ca,15217966,000000123848332,5,5,,5
348986,12-MAR-12,11-MAR-12,Mourad,,fr,70.51.175.126,rene070@sympatico.ca,15219466,000000123850009,4,4,Je ne sais pas,4
348987,12-MAR-12,06-MAR-12,Richard,,en,70.51.206.180,r.ma@sympatico.ca,15163740,000000123748421,4,4,"Bell could have done a perfect job if it had done more employee traing. After the process I feel Bell repairing employees could lack a bit knowledge and experience regarding the whole specturm of modem/network hardware that Bell is currently using. In the case, the repairing employee kept asking for non-existant info from hardware testing. One could not issue 192.168.2.1 for status of older modems, simply because older ones do not respond to 192.168.2.1, unlike newest ones. That wasted a lot of time and effort.",4
348988,12-MAR-12,11-MAR-12,Salvador,,en,174.91.114.174,eddie0@sympatico.ca,15216120,000000123849154,4,4,The gentleman Salvador was pleasant and happily fixd my problem Thanks Salvador,5
348989,12-MAR-12,11-MAR-12,Wissem,,fr,76.64.138.241,j.desp@sympatico.ca,15216988,000000123849852,5,5,Rien de mieux !,5
348990,12-MAR-12,08-MAR-12,Haythem,,fr,174.91.234.56,jeanguilbert@sympatico.ca,15185128,000000123786064,5,5,,5
348991,12-MAR-12,11-MAR-12,Asir raja,,en,69.158.174.211,xandal@bell.net,15220860,000000123842203,1,1,to fix the problem our internet has not been working well since March 07 and still not fixed the technician is coming back today. Hopefully he will fix it.,3
348992,12-MAR-12,11-MAR-12,Michel,,fr,70.55.163.214,chapdelaine10@bell.net,15215368,000000123849273,5,5,,4
348993,12-MAR-12,11-MAR-12,Franssesca,,en,70.51.225.11,hardinghm@sympatico.ca,15216762,000000123843260,5,5,"As long as I depend on Bell and it's very qualified technicians to get me out of my misery every now and then,I will only make their work load more heavier to bare not to mention the rising costs of manpower. 
Does BELL run a training facility to train people like me somewhat like your technician (Franssesca and others) who are expert in their field of endeavour? Any suggestions would be very much appreciated. Thank you,
Hubert Harding.
905.332-5448      ",5
348994,12-MAR-12,11-MAR-12,Gopinath,,en,174.89.111.246,nuffcool@sympatico.ca,15219036,000000123843892,5,5,we are all done,5
348995,12-MAR-12,11-MAR-12,Marcus,,en,64.228.68.20,marcrawford@sympatico.ca,15218338,000000123846260,4,3,Nothing that you could have done. My son was not able to hook up his new Smart phone to our Wireless system w/o our changing our password,4
348996,12-MAR-12,10-MAR-12,Antonio,,fr,67.68.187.31,maison.simard@sympatico.ca,15210324,000000123837018,4,4,parfait,4
348997,12-MAR-12,11-MAR-12,Mathieu,,en,70.50.97.120,deirdre.white@sympatico.ca,15215843,000000123845115,5,5,"nothing, Mathieu was terrific",5
349415,27-MAR-12,13-MAR-12,Khan,,en,174.93.31.82,bragdon@sympatico.ca,15236556,000000123884731,3,,Cannot get straight or right answers from your first line of support. Was finally able to get a supervisor who at least listened and documanted issue properly but uncertain if problem was resolved.  Will need to wait for a re-occurance before I am sure.,
349416,31-MAR-12,10-MAR-12,Nems,,en,70.54.18.200,cnjbelanger@sympatico.ca,15206582,000000123836151,1,1,Listen to what I was saying and what I wanted to do. I had accepted an offer to buy your modem to save money. He said I couldn't do it but offered a better plan for an extra fee.,2
349417,01-APR-12,16-MAR-12,Elmer,,en,174.91.35.100,john.guthrie@sympatico.ca,15254022,000000123955783,3,3,"Your customer service is improving, but used to take a long time, used out-of-country help, often transfered to the worng department and likely didn't completely resolve the issue.I used to say to friends/co-workers: "" I can buy something from Bell in under 2 minutes, but getting help takes 1/2 hour or more."" I have more faith in your company now. Please continue to be  helpful, and I will certainly stay with you. Thanks.",3
349418,03-APR-12,05-MAR-12,Samuel,,en,76.68.141.171,warren012@sympatico.ca,15153002,000000123712246,2,1,"Today is April 3rd. The problem was solved yesterday (Apr.2) by a Bell technician,(Rose H.) One of your tec help fellows (Adrian)said there was a problem on our line.  He connected me to service (Alex) the minute she answered the phone the line went dead. I tried in vain to find either of them as Adrian had explained everything to Alex and she was going to propose a solution. In a whole new call to technical support and a redo of my sad story and more testing I was sent to service again. Service sent a technician - only telling her that there was a ""buzz"" on the line and not that we were paying for 6 megs of download speed and were consistently getting 0.2-6 which was why I had called already several times.  The last thing checked yesterday was the Bell Modem which was bad and was the whole problem with the internet and everything seems fine today.  Rose did get rid of a buzz on the line as well which neither of us was very aware of but callers could hear it and had to do with the degradation of the interior quality cable used on the exterior of the house (now replaced).  NEVER did any of the  technicians I talked to ever suggest that it could be the Bell equipment except the last fellow who identified a problem on the line from Bell to our computer. In addition, I also asked (during one of my calls) to talk to the supervisor in service yesterday (Apr.2) She,(Flora) was on the phone but was to call me in 5-6 min.  I waited 2 hours and never received a phone call from ""Flora"" and still haven't.  I, also, have spent two sessions of over 1 1/2 hours on the phone with technical support plus several shorter ones.  My husband refuses to call Bell as he cannot understand the accents of most of the service technicians.  I too have trouble but do ask for them to repeat many times during the conversations. In total, although we have our problem solved for the moment (and are happy with the speed which we can't get anywhere else), getting to this point has NOT been a good experience.",3
349419,08-APR-12,08-APR-12,,,fr,174.89.125.100,,,,3,3,Non,3
349420,13-APR-12,30-DEC-11,Preethi,,en,184.145.70.92,thefellners@sympatico.ca,14429921,000000122227738,2,1,,1
349421,13-APR-12,12-APR-12,Miroslav,,en,70.51.124.227,eburrows@sympatico.ca,15263754,000000124536946,4,4,allow phone to ring in old and new residence without needing to get a new telephone # - I will be spending time at my old and my new address for a few overlapp weeks.,3
349422,13-APR-12,13-APR-12,Sukanya Mukherjee,,en,64.228.211.22,larryandcatherine@sympatico.ca,15266804,000000124548345,4,4,,3
349423,13-APR-12,13-APR-12,Anna,,en,67.71.7.238,mandl1@sympatico.ca,15267492,000000124542809,5,5,lower your internet rates in order to be competitive so people don't look elsewhere. Bell is not the only provider.,3
349424,12-MAR-12,11-MAR-12,Brenda,,en,69.158.81.156,chcottier@sympatico.ca,15215400,000000123850042,4,4,,4
349425,13-MAR-12,12-MAR-12,Jamie,,en,174.92.62.252,pt_ward@sympatico.ca,15231412,000000123875621,1,1,"Had an appointment for the next day for a technician to come out between 8 & 12 - no one has shown up - been on the phone from 11:30 to 12 - now was just hung up on - Rogers is looking good! called back asked for a supervisor - none available - Rogers looking really good! - this tech admitted that they had missed the appointment - Rogers.com they have some nice deals going on - tech said they would have a manager call back with in 20 minutes - let me see - how does one sign up with rogers? i will figure this out - no problem! Bell obviously does not appreciate my business - internet, phone, satellite plus my cell - once contract is up on that gone! ",1
349426,13-MAR-12,07-MAR-12,Julie,,fr,67.68.126.61,lisette.t@sympatico.ca,15174402,000000123762120,5,5,,5
349427,13-MAR-12,12-MAR-12,Silvia,,en,70.30.169.87,gerald.armstrong@sympatico.ca,15225658,000000123857971,4,5,,5
349428,13-MAR-12,12-MAR-12,David,,en,76.64.149.25,cpthornton@bell.net,15223780,000000123856419,5,5,,5
349429,13-MAR-12,12-MAR-12,Ashok,,en,69.157.53.208,robertrollins@sympatico.ca,15232024,000000123861030,5,5,,4
349430,14-MAR-12,13-MAR-12,Abdallah,,fr,70.48.16.24,real.paquin@bell.net,15245158,000000123891357,4,5,rien de plus,4
349431,14-MAR-12,13-MAR-12,Hassen,,fr,67.68.20.54,sylvestrem@sympatico.ca,15246974,000000123888625,5,5,L'installation du modem a été faite avec efficacité et patience. Technicien excellent.,5
349432,14-MAR-12,12-MAR-12,Jeannette,,en,192.234.223.100,chris.pregent@sympatico.ca,15223441,000000123857193,2,1,,1
349433,14-MAR-12,13-MAR-12,Marcos,,en,174.89.175.251,artsandscience@sympatico.ca,15235814,000000123895159,1,1,"1) Fixed the problem of doubling the entries in my inbox

2) Fire the person with whom i spoke yesterday. He was incredibly arrogant and rude and a very poor listener.",1
349434,14-MAR-12,13-MAR-12,Samatar,,fr,70.29.199.116,chatel.jl@sympatico.ca,15237080,000000123891120,4,4,,5
349435,14-MAR-12,12-MAR-12,Fernando,,en,70.26.33.55,johnston24@sympatico.ca,15227476,000000123876717,3,4,"The people I dealt with were fine.   However, this is the third modem I have had to get from Bell because of defects.",3
349436,14-MAR-12,13-MAR-12,Kanni,,en,174.95.10.42,bryanc@sympatico.ca,15236672,000000123901625,5,5,,5
349437,14-MAR-12,13-MAR-12,Kayange,,en,206.47.180.141,singhhardip2007@sympatico.ca,15246446,000000123894070,1,2,"can Bell make sure that anyone called by the Customer to have the same answer, because I spoke to 3 different people giving me 3 different answer.",1
349438,14-MAR-12,13-MAR-12,Souhaib,,fr,70.50.149.158,taimai@sympatico.ca,15247052,000000123900542,5,4,,5
349439,14-MAR-12,13-MAR-12,Karthika,,en,64.229.231.192,reftouchlove@bell.net,15245184,000000123900123,5,5,,4
349440,14-MAR-12,13-MAR-12,Mohamed,,en,67.71.83.145,bertrand.larrivee@sympatico.ca,15236222,000000123888932,5,5,We didn't decide anything at that moment because I wanted to discuss it with my husband. I called back later.,5
348115,13-MAR-12,09-MAR-12,Amine,,fr,174.92.91.235,helenecyr@sympatico.ca,15197058,000000123824317,5,5,"Mon expérience n'aurait pu être améliorée en aucune façon.

Amine a très bien diagnostiqué le problème et m'a fait parvenir une pièce
pour remplacer celle qui était défectueuse, et ce, dans les plus brefs délais possibles.

     Merci... 


",5
348116,13-MAR-12,12-MAR-12,Saranya,,en,74.15.37.177,gerrybodsonelectric@sympatico.ca,15225696,000000123856162,5,2,,4
348117,13-MAR-12,12-MAR-12,Matthieu,,en,50.101.50.176,scouillard1@sympatico.ca,15232612,000000123877697,5,5,I originally stARTED OUT ON THE Bell  INTERNET chat BUT WE WERE DISCONNECTED BY MYSELF ACCIDENTALLY. I called on the phone and Matthew was very helpful.,5
348118,13-MAR-12,09-MAR-12,Brendan,,en,70.26.108.101,thesigurdsons@sympatico.ca,15203880,000000123817384,4,3,"You couldn't do anymore, as there was also a problem with my computer.",5
348119,13-MAR-12,12-MAR-12,Abdallah,,fr,76.67.86.232,d.morand@sympatico.ca,15223883,000000123862226,1,1,"On me dit que ce n'est pas la faute de «Bell» si je ne peu pas ouvrir centains courriels et on me réfère à un spécialiste d'ordi pour régler mon problème. Alors je vais porter mon ordi  chez mon réparateur et en 5 minutes il prouve le problème, le répare et me charge 5.00$. Il trouve exagéré que Bell ne s'est pas aidé plus que ça, car, dit-il, c'était très simple à corriger et que Bell aurait dû m'aider plus que ça avec mon problème.",1
348120,13-MAR-12,09-MAR-12,Med Salah,,en,69.157.174.211,e.levinzon@sympatico.ca,15195644,000000123821792,1,1,My internet speed according to my bundle  has to be 2 Gbps  but I am getting  a fluctuating speed on downloading  (aval) between  309-560 Gbps which is very low and he did not solve my problem. They are incompetent and do nothing for customers.I am thinking seriously to look for another internet provider because I am paying for no service. I also contacted other agents on line (by chat on line) and the result was also a disaster: not only they are completely incompetent but they did not answer my questions and ended the chat without doing anything. One agent (on chat on line) also  lied to me telling if I need more speed to call 310surf to ask for higher speed and it will be done for free. It is a shame for a company like Bell to have these kind of agents who are paid to do nothing. I hope somebody will contact me because I am really very disappointed with this kind of service and I need this problem solved as fast as possible.,1
348121,13-MAR-12,12-MAR-12,Nes,,en,70.49.183.149,m_lamoureux@sympatico.ca,15228960,000000123857207,4,4,"rep seemed to be confused between the password for the internet user ID and the WIFI.  Otherwise, very good.",5
348122,13-MAR-12,12-MAR-12,Nedra,,fr,69.157.128.112,normand.gilbert1@sympatico.ca,15230642,000000123865997,1,1,Respecter votre engagement du 11 fevrier dernier.,1
348123,13-MAR-12,12-MAR-12,Temsu,,en,76.70.115.149,lhmacleod@sympatico.ca,15228486,000000123859965,4,4,,4
348124,13-MAR-12,12-MAR-12,Wassim,,fr,67.70.24.206,dumas.ghislain@sympatico.ca,15224790,000000123874245,3,2,"C'est un problème récurrent signalé plusieurs fois. à chaque fois, on refait la même procédure et c'est toujours pareil.",2
348125,13-MAR-12,12-MAR-12,Irving,,en,76.70.115.149,lhmacleod@sympatico.ca,15228490,000000123856407,1,1,"A person who was more interested in solving my problem where as this person considered me a 
nuisance and was no help at all",1
348126,12-MAR-12,11-MAR-12,Salvador,,en,65.94.1.112,ron.lavigne@sympatico.ca,15219634,000000123850274,5,4,Not one thing.,5
348127,12-MAR-12,08-MAR-12,Amir,,fr,70.55.162.249,yvonguevremont@sympatico.ca,15191994,000000123782105,3,1,Je suis toujour en attente pour resourde le probleme du 6mars no dossier 123782105 et le rappelle fait le 11 mars no dossier123844090,3
348128,12-MAR-12,11-MAR-12,Vaishnavy,,en,216.218.29.217,lalonde.dominique@sympatico.ca,15217834,000000123848688,5,4,,5
348129,13-MAR-12,09-MAR-12,Denise,,en,184.147.11.15,rupertralph@bell.net,15202606,000000123811951,5,4,You were very helpful,5
348130,13-MAR-12,08-MAR-12,Alaaeddine,,fr,174.93.203.53,rembourage-st-hubert@bell.net,15189410,000000123801383,5,5,,5
348131,13-MAR-12,10-MAR-12,Adnene,,fr,69.157.138.7,hboulanger@bell.net,15208384,000000123829288,2,2,J'avais besoin de conseils technique pour le genre de connection que mon fournisseur utilisais pour branché une imprimante le conseillé ne semblais pas trop savoir,4
348132,13-MAR-12,11-MAR-12,Samantha,,en,70.50.16.139,dandkklein@sympatico.ca,15215698,000000123845757,5,4,,4
348133,13-MAR-12,13-MAR-12,,,en,70.53.73.33,,,,4,3,,3
348134,13-APR-12,13-APR-12,Serina,,en,174.88.20.185,jdjblawther@sympatico.ca,15265618,000000124544886,4,5,It would have been great if I hadn't had to make two earlier calls to resolve the situation.  This was call Number Four.  Calls Number One and Two did not solve the problem but actually made things worse.  Call Number Three took care of replacing the modem (which was the primary issue).  Call number Four (today) resolved the problenms that arose thanks to the instructions and guidance of call Number Two!,3
348135,13-APR-12,13-APR-12,Luis,,en,70.31.120.62,touchofsky@sympatico.ca,15271540,000000124541421,3,4,"The wait before talking to the representative was exceptionally long.  Far, far too long to be acceptable.",3
348136,13-APR-12,13-APR-12,Teri,,en,70.31.52.134,mgreen226@bell.net,15268066,000000124541054,4,3,Call and let your client know when you are changing their plan and the additional charges they will incur.,3
348137,13-APR-12,13-APR-12,Mouna,,fr,76.67.161.169,diane.chevrette@sympatico.ca,15263350,000000124543056,5,5,Tout a été parfait,5
348138,13-APR-12,13-APR-12,Ryan,,en,74.15.59.98,brenda054@sympatico.ca,15261966,000000124548012,5,4,,5
348139,13-APR-12,12-APR-12,William,,en,174.95.128.74,rlongo@sympatico.ca,15269954,000000124537869,5,5,"I am fully satisfied with the service I received from the representative. However, I do question why the internet service has had to be reset so many times recently.",5
348140,13-APR-12,13-APR-12,Abid,,en,70.27.59.141,rgast@sympatico.ca,15269812,000000124545096,5,5,,5
348141,13-APR-12,13-APR-12,Asma,,en,174.95.53.43,junestanley@sympatico.ca,15266312,000000124546074,5,5,Nothing.  Asna was a great help to me!,5
348142,13-APR-12,12-APR-12,Juliio,,en,174.88.49.34,mary.cook@sympatico.ca,15267766,000000124535566,5,5,,5
348143,13-APR-12,13-APR-12,Srinivasan,,en,174.89.24.25,mr.mckee@sympatico.ca,15268470,000000124550689,5,1,"Was told by customer service that the ticket was listed as complete when in fact I had no service at all.  Requested Tech to return and complete.  Tech called an hour later to say was still working on the issue and it was not complete.  Then called to ask we call back after 6 PM, which seems to be after his working hours.  After 4 hours of phone time, we are now told we MAY require a new modem and it will be 5 days till one arrives.  TOTALLY UNACCEPTABLE service. ",1
348557,12-MAR-12,09-MAR-12,Rowena,,en,72.14.172.243,sergiy.pavlov@sympatico.ca,15202986,000000123814862,1,1,"Don't overcharge loyal customers for slow internet plans, flexibility in updatinig grandfathered internet plans. ",1
348558,12-MAR-12,05-MAR-12,Denice,,en,72.14.172.243,sergiy.pavlov@sympatico.ca,15151960,000000123722532,1,1,"Striking lack of ability to leep loyal customer base loyal. Overcharging for grandfathered plans doesn't make sense, one size fits all approach.",1
348559,12-MAR-12,08-MAR-12,Hedi Sadek,,fr,70.30.201.146,mmearmande.belanger@sympatico.ca,15187974,000000123783862,5,5,,5
348560,12-MAR-12,03-MAR-12,Daniel,,fr,184.145.216.157,gaetan.boucher023@sympatico.ca,15128998,000000123679744,4,5,             Rien de mieux,5
348561,12-MAR-12,10-MAR-12,Keerthi,,en,174.89.110.219,atiqm85@sympatico.ca,15205544,000000123838071,5,5,tech was good,5
348562,12-MAR-12,10-MAR-12,Ivette,,en,174.95.91.66,harmonyc@sympatico.ca,15208360,000000123830645,4,4,,4
348563,12-MAR-12,10-MAR-12,Gavin,,en,174.89.71.108,rimmerbp@sympatico.ca,15212252,000000123838025,4,4,,5
348564,12-MAR-12,08-MAR-12,Thorat,,en,74.12.3.114,jmakosky@sympatico.ca,15185376,000000123800837,5,4,,5
348565,12-MAR-12,11-MAR-12,Prem,,en,184.148.176.8,h.d.soule@sympatico.ca,15216720,000000123848083,4,3,"Issue is relatively slow high speed download service in my area (1 meg and after my call the service folks improved to 1.5 megs) and not sure Bell will improve this anytime soon.
That said the service folks were very polite and helpful.  Service from techs very good. Overall internet service not great and thinking of looking at Rogers for faster internet downloads",3
348566,14-MAR-12,13-MAR-12,Mohamed,,fr,70.29.151.56,raymondcharron@sympatico.ca,15245098,000000123901124,5,5,Rien d'autre.,5
348567,14-MAR-12,13-MAR-12,Satish,,en,184.144.22.23,redstone_6@sympatico.ca,15245178,000000123898877,4,3,"Some progress was achieved towards that end by rerouting my mail access through""Hotmail"", in this way I could at least receive and open my 268 pieces of mail that had been backed-up in the system for the past two or three weeks",3
348568,14-MAR-12,13-MAR-12,Jean-Raynaud,,fr,184.145.151.95,real.dufresne@sympatico.ca,15245156,000000123891124,5,5,,5
348569,14-MAR-12,13-MAR-12,Awatef,,fr,64.119.214.190,domgag@sympatico.ca,15238208,000000123896815,3,2,Avoir accès a Bell Téléfibe.,3
348570,14-MAR-12,13-MAR-12,Nourmene,,fr,76.64.24.55,glemieux@bell.net,15239456,000000123884914,5,4,non,5
348571,15-MAR-12,09-MAR-12,Thomas,,en,174.89.195.177,steve.dreany@bell.net,15203472,000000123808354,1,4,Kill Emily.  By using that type of system you put the time/money burden on the client to figure out how to get to who they want instead of on you...and you don't pass any of the saving on to the customer.  You SUCK!,1
348572,15-MAR-12,13-MAR-12,William,,en,64.229.95.67,bhtc@sympatico.ca,15236298,000000123891215,5,5,,5
348573,15-MAR-12,08-MAR-12,Mehdi,,fr,70.53.137.37,ghislaine.charest@sympatico.ca,15184052,000000123793084,1,1,Envoyez un technicien chez moi.,2
348574,16-MAR-12,08-MAR-12,Miguel,,en,76.64.76.75,jack.hould_1@sympatico.ca,15184861,000000123801162,5,5,"Thank you so kindly Miguel for helping Jack at arms length.  Your Technical support is very appreciated. Kindly keep Miguel on the pay-roll,as his work is promotable. 3% pay increase would be apprediated on his next staff paycheque 2012.  His work performance is highly recomended.  I hope Miguel has a wonderful year auited for his success:0)",5
348575,17-MAR-12,13-MAR-12,Sam,,en,70.26.27.252,gphilion@sympatico.ca,15239518,000000123900637,5,5,"Nothing, Sam was fantastic!  Very pleasant and took the time to solve our issues.",5
348576,17-MAR-12,15-MAR-12,Jordan,,en,70.31.125.79,rlblanchard@bell.net,15258072,000000123944675,4,4,Standing over my shoulder is a brilliant way to set things up.  Should have had it sooner.,5
348577,17-MAR-12,07-MAR-12,Mohammed,,en,70.31.98.183,dotandsam@sympatico.ca,15170306,000000123771809,5,4,everything was ok ,5
348578,18-MAR-12,13-MAR-12,Moncef,,fr,174.91.243.238,rlauzon05@sympatico.ca,15245412,000000123901359,4,4,,3
348579,18-MAR-12,15-MAR-12,Mehdi,,fr,69.159.162.138,s.c.plourde@sympatico.ca,15258432,000000123950722,5,5,,5
348580,18-MAR-12,01-MAR-12,Carlos,,en,184.148.180.238,wyliewd@sympatico.ca,15113198,000000123649243,1,1,"Actually do what your agents say they are going to do.  Internet went out on February 24 and was not restored until March 15. Issue was caused because of your international approach to staffing your call centres.  I had 5 different conversations with call centre staff; 2 were in India, 1 in San Salvador, 1 in Phillipines and 1 in Canada (finally).  Appointments were made for technicians to attend 3 times.  First time there was no followup after the visit; second time the technician didn't show up.  Finally the 3rd time, on March 15, the technician was able to resolve the problem.  I think the original issue was created because your call centre agent in India didn't know the size of the bandwidth for upgrading internet service in Eastern Ontario, and implemented an upgrade that your local infrastructure can't handle.  Am I impressed with Bell - YOU BET NOT.  Am I considering switching ALL of my service elsewhere (e.g. COGECO) - YOU BET!  What other Bell services to I have?  Telephone and satellite.  Would you be losing a lot of money?  Over $200 per month. ",1
348581,18-MAR-12,13-MAR-12,Rebeca,,en,74.14.147.201,berpet@sympatico.ca,15236205,000000123904458,1,1,Solve my problem,
348582,25-MAR-12,15-MAR-12,Jonathan,,en,70.52.219.45,grantbridge@sympatico.ca,15252664,000000123949812,1,1,Have someone from your customer relations department (if one exists) or someone senior in your organization call me to discuss and review my recent internet disruption (9-10 days without service) and to propose appropriate reemedial action.  ,1
348583,28-MAR-12,10-MAR-12,Amine,,fr,184.107.108.63,emmanuelkargou@bell.net,15207498,000000123833442,5,5,...,5
348584,28-MAR-12,15-MAR-12,Sharon,,en,70.27.17.108,dennisb@bell.net,15251142,000000123942534,4,4,Offer me the same contract updates befoe I called threatening to cancel the service.,4
348585,12-MAR-12,05-MAR-12,Dawood,,en,128.100.199.56,eric_jelinski@sympatico.ca,15146476,000000123714129,2,2,"We determined that the Hub had failed after 16 months, ie, 4 months after expiration of warranty.  This is unacceptable equiipment performance.
Then your rep told me to go into Bell store in Barrie to pick up a new Hub.  When I got to the Bell store, they told me even though they have Hubs at the store for new customers, I would have to wait 2 more days in order for a replacement Hub to be delivered. For this excuse, I am without proper internet and e-mail for 4 days, Because a) Hub failed prematurely, and b) your store is not helpful in issuing replacement Hub over the counter.
Proper service would have been if I can walk into the store and get a replacement right away.
Eric Jelinski P. Eng.",
348586,14-MAR-12,13-MAR-12,Med Rami,,fr,70.53.132.2,margotst-onge@sympatico.ca,15242840,000000123893135,4,4,,4
348587,14-MAR-12,13-MAR-12,Nader,,fr,76.69.111.209,jean-nic@sympatico.ca,15240641,000000123904128,5,5,"non.ton pausé,patience et tres respectueux de notre manque de connaisance",5
348998,12-MAR-12,11-MAR-12,Pavan,,en,70.50.97.120,deirdre.white@sympatico.ca,15215845,000000123844373,5,5,nothing,5
348999,12-MAR-12,10-MAR-12,Sravan Kumar,,en,69.158.33.45,smenter@sympatico.ca,15213000,000000123827470,5,5,nothing,5
349000,12-MAR-12,11-MAR-12,Nejla,,en,70.54.32.50,gcseguin@sympatico.ca,15216522,000000123845118,3,3,It took 2 hours on the tel - too long. The bell teck did solve the problem the folloqing day. However the services were exoected between 8 - 12 noon. Nobody showed up before 1.30,
349001,12-MAR-12,02-MAR-12,Aivi,,en,184.147.201.10,marie_jones@sympatico.ca,15120994,000000123659498,5,5,,5
349002,12-MAR-12,09-MAR-12,Anne,,en,65.95.213.96,sharvoll@bell.net,15203064,000000123806502,5,5,Everything was completed to my satisfaction. Could not have received any better help.,5
349003,13-MAR-12,12-MAR-12,Mohamed Yusuf,,en,184.144.77.161,purr2@sympatico.ca,15231427,000000123855745,5,4,Have some easier to understand... His accent was very thick and I kept ask him to repeat himself.,4
349004,14-MAR-12,13-MAR-12,Siobhan,,en,74.15.98.222,c.copeland@bell.net,15236740,000000123885583,5,5,I would have had a service that was easy to use and well enough documented that such enquiries were unnecessary.,3
349005,14-MAR-12,13-MAR-12,Pascal,,en,74.15.244.49,pdwindows@sympatico.ca,15244588,000000123881381,1,1,"I'm a Wimax Customer. In the last week my internet has been disconnected 2 times with a total of about 15 hours of NO INTERNET.  It took me all together 2 hours on the phone to get my service reconnected and nobody could tell me if it will happen again.  
I have ordered a Bell Turbo Hub on March 28, 2012 and have still not received it. When I called Bell Yesterday nobody was responsible for me; Bell Internet said I no longer have service with Wimax and Bell Mobility said I have no service yet with the Hub.
I got hung up twice and the rest of the time say shuffled me back and forth until I gave up in frustration.
I got a notice yesterday afternoon to COMPLETE MY REGISTRATION for  Bell Mobility...THAT I HAVE NOT RECEIVED YET.
I would like a refund for services not rendered and for my TIME wasted and it should be more then the 10 Dollar they offered me yesterday, because I make more money then that in an hour.
Regards,
Petra Dettmann",1
349006,14-MAR-12,10-MAR-12,Srinivas,,en,174.89.108.140,avdowdell@sympatico.ca,15205568,000000123835023,4,4,Always make sure that the person that is giving the advice has our same accent whatever accent that is.,4
349007,14-MAR-12,13-MAR-12,Irving,,en,70.27.34.165,curriers@sympatico.ca,15237486,000000123884842,1,1,My call was dropped when transferred.,1
349008,12-MAR-12,11-MAR-12,Mohan,,en,64.229.182.32,gregwinger@sympatico.ca,15216676,000000123852382,5,5,"Nothing! Agent was very knowledgeable,friendly and helpful. ",3
349009,12-MAR-12,11-MAR-12,Vinod,,en,64.228.88.108,snoopytoo@bell.net,15220116,000000123846770,5,4,,5
349010,13-MAR-12,10-MAR-12,Emely,,en,65.93.201.225,renga@sympatico.ca,15212168,000000123840221,3,3,"It took several calls to clear the issue;
I'm not sure I was clear. But the modem was shot, as were/are the outside lines.
I'm still waiting to hear about this...",3
349011,13-MAR-12,12-MAR-12,Mohamed Nidhal,,fr,184.151.114.65,martin.paule@sympatico.ca,15229406,000000123856443,5,5,,5
349012,13-MAR-12,12-MAR-12,Kelly,,en,70.49.0.189,randymassicotte@sympatico.ca,15231594,000000123860240,4,4,,5
349013,13-MAR-12,12-MAR-12,Anis,,fr,67.68.116.72,viauc@sympatico.ca,15234188,000000123859376,4,4,"Je ne crois pas que vous auriez pu faire plus afin de répondre à mes questions.  C'était correct.  Mais, c'est parfois difficile de comprendre lorsque la personne a un ""accent"" et qu'elle parle trop vite.  C'était mon opinion.  Merci.",4
349014,13-MAR-12,12-MAR-12,Lohith,,en,65.95.197.150,bpburton@sympatico.ca,15222810,000000123877912,5,5,"Nothing, the technician was very professional and polite. He knew what he was talking about.

Thank you. ",5
349015,13-MAR-12,12-MAR-12,Ousmane,,en,67.70.42.155,whitehabs@sympatico.ca,15234370,000000123871371,4,4,Not so long a  hold  time.,4
349016,13-MAR-12,12-MAR-12,Christine,,fr,64.231.236.136,yves.robillard@sympatico.ca,15234602,000000123863758,5,4,"Rien de plus pour le moment, nous verrons lors de la prochaine facture si tout est correct ",5
349017,13-MAR-12,12-MAR-12,Mary-Jane,,en,174.93.87.24,sincstvl@sympatico.ca,15232898,000000123858755,5,5,I had lost internet. Problem was not connections and was solved by bell,5
349018,13-MAR-12,12-MAR-12,Gilberto Jose,,en,67.71.183.165,robgar@bell.net,15232026,000000123879119,5,5,"In the past two weeks, I had tried to resolve an issue of Bell blocking access to my account supposedly, because I had tried to enter the wrong password too many times.

Last week, I had a reset session that lasted more than an hour, it failed after three or four days and I had another reset session with another service tech. That failed after a few days. On the 12th of March I had at least three tech's try to resolve the issues. ALL - - of them log off. Finally, I phone the surf number and got conneted with Gilberto Jose #123879119. The most helpful of your tech's. This guy deserves a bonus for patience, knowledge and a genuine desire to be of help. Please let him know this. Thanks Bob Gardner, 450-226-2788. I dont know what has happened to your log on system lately  - - but something has surely changed. If I get tech help from the likes of Gilberto, I definately would recommend Bell.",5
349019,13-MAR-12,08-MAR-12,Daniel,,en,184.147.210.5,marnie.mckenzie@sympatico.ca,15187392,000000123790996,4,5,"Daniel was perfect.  If he were in Canada I would have stated,  Bell Canada, you've finally done something right.  Since he was not, through no fault of his own, the situation rests solely on the shoulders of Bell Canada!  Daniel is one tech I have no complaints about.",3
349020,13-MAR-12,12-MAR-12,Mehdi,,fr,67.68.101.225,fmaruca@bell.net,15225306,000000123876121,1,1,J'ai changé de représentant,
349021,13-MAR-12,12-MAR-12,Karim,,fr,67.68.176.152,louisecaouette@sympatico.ca,15228744,000000123871673,1,4,"L'agent avait une attitude fort déplaisante, ce que j'appelle de la vente à pression. Chose que je déteste au plus haut point. J'ai horreur qu'on insiste pour me vendre un service que je ne veux pas, même si c'est une bonne offre. J'ai mes raisons pour refuser, un point c'est tout. J'ai été sur le point de tout annuler tellement ça m'a contrariée. Si je continue avec Bell, c'est uniquement parce que j'avais besoin de ce service rapidement, autrement, je serais rendue ailleurs.",1
349022,13-MAR-12,12-MAR-12,Brendan,,en,65.95.131.44,james_lightfoot@sympatico.ca,15226794,000000123854030,5,5,,5
349441,14-MAR-12,13-MAR-12,Nischal,,en,70.24.97.36,ron.greenwood@sympatico.ca,15245636,000000123901653,5,5,I sometimes have difficulties understanding technicians who have an accent. I found this to be the case during my most recent experience.,4
349442,14-MAR-12,12-MAR-12,Houda,,fr,67.68.69.175,cournoyer.g@sympatico.ca,15223760,000000123865233,2,1,Votre comm. n'est plus fiable depuis le 8 mars. J'ai essayé de répondre à votre sondage et lA COMM. A PLANTÉ. tOUT LE MONDE ME DIT D'ALLER À VIDÉOTRON !!,1
349443,14-MAR-12,13-MAR-12,Milo,,en,68.171.234.9,jane.cooney@sympatico.ca,15240430,000000123881017,5,5,"
Nothing",4
349444,15-MAR-12,12-MAR-12,Zulfiquar,,en,76.68.113.26,maryfox9@sympatico.ca,15229442,000000123874257,1,1,"It was obvious that the new modem that was sent to me was faulty however tech support continually made me do tests while on the phone.  The lights weren't even on the modem!  I spent over 3 hours on completely useless phone calls, and then waited all day for a service man who never showed!  Worst customer service experience ever.",1
349445,15-MAR-12,10-MAR-12,Pamela,,en,76.67.160.140,smj.wang@sympatico.ca,15213016,000000123827310,4,4,,5
349446,15-MAR-12,12-MAR-12,Salvador,,en,70.26.36.4,cj1102@sympatico.ca,15223546,000000123862831,5,4,,4
349447,17-MAR-12,10-MAR-12,Salvador,,en,70.53.129.253,lbonnici@sympatico.ca,15209832,000000123833341,5,5,n/a,5
349448,18-MAR-12,27-FEB-12,Andrew,,en,74.15.247.160,theclark@bell.net,15072322,000000123557077,3,4,"The problems I experienced with Bell was not with the actual representatives, but rather with the length of time it took to get through. To be left on ""hold"" for over 20 minutes at a time is unacceptable. This was not an isolated incident, every time I called Bell, I was put on hold for that length of time, until I became frustrated and would hang up. We lost our internet service on a Friday evening. I tried continuously to contact Bell over the weekend with no success. When I call the ""phone"" division, they transfered me back to 310-SURF with no success ALL WEEKEND. I wasn't sure if anyone was working and I'm not sure if the ""phone"" division knew either because they kept transferring me there. We didn't receive service again until the following Wednesday with no concrete answers as to why. This was disappointing as our children couldn't even do their homework. 
The problem was fixed (problem with tower) and we are satisfied with the internet as long as it is working. ",3
349449,18-MAR-12,18-MAR-12,,,en,69.157.123.135,,,,5,3,,5
349450,19-MAR-12,06-MAR-12,Karina,,en,70.30.86.15,johrt@sympatico.ca,15159818,000000123737341,3,2,The problem was intermittent.  Some guidlines on what would be satisfactory service and what should be immediately reported would hav solved this problem sooner.,3
349451,19-MAR-12,15-MAR-12,Henry,,en,70.30.86.15,johrt@sympatico.ca,15254080,000000123937382,5,3,"Basically, my connecvtion records were reviewed and I was called back",4
349452,20-MAR-12,12-MAR-12,Brahim,,fr,65.92.251.55,germaine.bernier@sympatico.ca,15225682,000000123865354,3,4,"BONJOUR! APRES QUATRE 4 TENTATIVES ENFIN LE TOUT EST RESOLU...MERCI DEPUIS 12 ANS QUE ""SYMPATICO"" EST MON SERVEUR....MAIS TRES LONG A COMPRENDRE CE QUI NE FONCTIONNAIT PAS...MERCI ,,",3
349453,20-MAR-12,15-MAR-12,Linda,,en,76.71.8.167,angus.family@sympatico.ca,15249056,000000123934159,2,2,"My issue was with the apparaently new usage charge over 2 g's effective on February 1st of which I was not given prior notice.  Your representative was courteous and understanding, but her explanation of the situation was not clear and understandable.  I am now considering changing my service provider after being with Bell Sympatico for more than 10 years!",1
349454,20-MAR-12,15-MAR-12,David,,en,70.24.25.5,vernkwim@sympatico.ca,15259906,000000123946579,5,4,Internet is still slow loading pages.,5
349455,20-MAR-12,24-FEB-12,Dawood,,en,70.30.68.198,j.cheung@sympatico.ca,15037362,000000123515655,4,4,Keep doing.,5
349456,12-MAR-12,11-MAR-12,Sam,,en,74.14.116.201,dorothylamb@sympatico.ca,15216020,000000123847671,5,4,no complaints,5
349457,12-MAR-12,11-MAR-12,Marc,,fr,70.53.137.66,vaudet@sympatico.ca,15220664,000000123847895,4,4,,4
349458,13-MAR-12,12-MAR-12,Robert,,en,69.157.19.22,goldford@sympatico.ca,15225888,000000123870497,4,3,,4
349459,14-MAR-12,12-MAR-12,Patrick,,fr,70.51.196.91,tania2222@bell.net,15233574,000000123879456,5,4,,4
349460,14-MAR-12,13-MAR-12,Aswathy,,en,174.94.9.135,anne.hewat@sympatico.ca,15235680,000000123899103,3,2,"I was supposed to get a call back in the next 3 hours, didn;t happen and nothing all day Mar.14",2
349461,15-MAR-12,09-MAR-12,Suresh kumar,,en,74.14.130.182,lcwatkins@sympatico.ca,15198986,000000123813606,5,5,nothing,5
349462,15-MAR-12,12-MAR-12,Naveed,,en,70.30.70.17,denniswp@sympatico.ca,15224304,000000123869544,5,,Time will tell if the issue has been resolved.,4
349463,15-MAR-12,10-MAR-12,Kanchumarthi,,en,74.14.21.160,ineslabella@sympatico.ca,15208588,000000123840485,5,4,,5
349464,15-MAR-12,13-MAR-12,Leslie,,en,76.67.21.82,ericmoody@sympatico.ca,15238648,000000123888915,5,5,"Nothing, she did a excellent job.",5
349465,15-MAR-12,13-MAR-12,Manel,,fr,184.148.216.126,deschenesbertrand@bell.net,15237990,000000123891127,5,5,,5
349466,15-MAR-12,13-MAR-12,Melinda,,en,65.95.56.27,lisazupancic@sympatico.ca,15242224,000000123898864,4,4,"You need to appreciate your loyal customers more.  There is so much choice out there.  I get monthly mail (old fashioned delivered mail, not email) addressed to me from Rogers with many great deals.  Even though the price is much lower, I have stayed with Bell out of loyalty. I have been with Bell for 20 years this month for my phone and long distance.  

While I see on my call display that Bell is calling, I don't like to be solicited, especially when the calls result in the person trying to sell me MORE.  I would like to pay less, while getting the services I want, not more for additional services I don't want!

  If there is something that the representative sees on my bill that shows that I could benefit from a better (less expensive) package, WHY DON'T THEY LEAVE A MESSAGE, so that I can call back when it is convenient to me and we can discuss it.  The automated robocalls are very frustrating.

I was calling this week to cancel my phone and internet service, and it is only because I was cancelling that I am responding to this survey.  The lovely lady Melinda, helped me out with adjusting an old home phone plan to something much less expensive AND also suiting my needs.  This is the first time in 20 years that I received that.

She also adjusted my internet plan to something more reasonable priced, but it DOESN'T WORK.  While I was writing this message, one of your representatives called, and is sending a new modem.  We'll see how that goes.

I am on a month to month to see if you can win me back.  I was loyal for a long time, now you need to show some good faith.
  ",3
348144,13-APR-12,13-APR-12,Pascal,,en,184.151.61.114,anniwynen@sympatico.ca,15261268,000000124543512,3,2,"To whom it may concern, 
Well i tell you that we are not happy that we where  forced  to connect with Turbo hup, we have been with Bell for 47 years and we are very disappointed, now we have to pay more now a month depends how much G. we are using,
I call that screwing people.
We live in the Country, and a few years back we bought a Satellite from Bell
and our own Router, so now that is no good no more and we are out the Money 
we liked what we had,  I tell you one thing we are not the only people who are not happy, every one who had to Change is complaining,  that is one way to lose costumers. I know we  will be looking for for a different company it sure is a shame. I always said I will never Change I like to support our Canadian Company but you sure changed my mind
Anni Wynen
Guelph Ont",1
348145,13-APR-12,13-APR-12,Nader,,fr,70.30.153.18,crokosmia@sympatico.ca,15262798,000000124547780,5,5,"Rien, super comme personne qui m'a répondu.",3
348146,13-APR-12,13-APR-12,Siobhan,,en,76.68.154.28,heddag@bell.net,15264972,000000124548118,3,2,"I am experiencing a very frustrating time with Bell.  You never installed my fax line and after repeated calls and technicians coming to my house , it is still unresolved.",2
348147,13-APR-12,13-APR-12,Cindy,,en,69.158.178.232,kgmh@sympatico.ca,15266556,000000124546456,5,4,,5
348148,13-APR-12,13-APR-12,Munyaradzi,,en,69.158.68.46,shari.denis@bell.net,15270666,000000124539370,5,5,Nothing it was résolves fast,5
348149,13-APR-12,13-APR-12,Romeo,,en,65.92.198.161,bedlam.home@sympatico.ca,15261652,000000124542197,1,4,I waited 29 minutes on hold to be told there was an Internet outage in my area and it would be 3 more hours before it was restored.  A long wait to be receiving a Disappointing answer without explanation or apology for the outage ,3
348150,13-APR-12,13-APR-12,Paul,,en,174.93.43.49,kierlandbrae@sympatico.ca,15266576,000000124541255,3,4,Not have me waiting for help for almost one-half hour.,3
348151,13-APR-12,13-APR-12,Ashwini,,en,74.12.45.55,Jay.Reichert@bell.net,15260614,000000124544449,2,2,restore the internet service. service was down for 5 hours.,2
348152,13-APR-12,13-APR-12,Rahim,,en,184.148.189.175,sarge88@sympatico.ca,15270496,000000124540324,2,3,Do not jerk me around when it was pretty care the problem was an outage outside my home,2
348153,13-APR-12,13-APR-12,Shaik Rameez,,en,184.147.8.245,gryder@sympatico.ca,15264790,000000124541253,4,4,,4
348154,13-APR-12,12-APR-12,Med Ali,,fr,76.69.207.10,guy.claire@sympatico.ca,15264834,000000124536291,5,5,absolument rien de plus,5
348155,13-APR-12,12-APR-12,Med Nabil,,fr,69.159.154.142,croffbernier@sympatico.ca,15262794,000000124535227,4,1,"Le service Fibe n'est pas encore disponible, et ce , malgré les publicités, même par la poste. Nos frais actuels sont très élevés compte tenu des services reçus. Un appel plus t^t en semaine pour la téléphonie a pris 30 minutes avant de parler à un représentant et 25 minutes pour régler ma demande.",2
348156,13-APR-12,13-APR-12,Joelle,,en,184.146.6.93,ewbeaty@sympatico.ca,15264006,000000124547880,4,3,"Your billing for the internet service is delayed apparently for a billing cycles. Wireline and TV changes were instant.Although the contracts are an unholy mess. Why can't this happen now?
Your business processes are unsatisfactory and leave the customer feeling that they have been had.
The representative I dealt with was fine. But your billing processes are archaic No doubt I will have to call again",1
348157,13-APR-12,13-APR-12,Carolina,,en,70.53.231.44,helen.grzesh@sympatico.ca,15264984,000000124544856,5,4,,5
348158,12-MAR-12,10-MAR-12,Jordan,,en,65.92.1.118,mstephenson@sympatico.ca,15211132,000000123827674,5,3,beden able to solve my problem,5
348159,13-MAR-12,10-MAR-12,Mohamed,,fr,74.14.84.188,brazeaulacroix@sympatico.ca,15205980,000000123832683,1,2,"Le 29 fév. nous n'avions plus d'internet. J'appelle et après avoir vérifié mon service et passé beaucoup de temps en ligne avec 2 personnes différentes, on me dit que j'ai besoin d'un nouveau modem et qu'on va me l'envoyer dans les prochains 72 hres!! J'attends jusqu'à vendredi 2 mars à 16:00hres toujours pas de modem. J'appelle chez Bell et on ne peut me dire si il y a bien eu un modem de livré. On me met en contact avec Ahmed du Centre de Vérification et après avoir fait quelques recherches, il me dit que je n'ai pas besoin de modem et que le problème sera réglé dans la prochaine heure. Entre-temps la personne avec qui j'avais parlé plus tôt me rappelle pour me dire qu'un modem sera envoyé. Ahmed me rappelle pour me dire que tout est réglé et effectivement j'avais l'internet fonctionnel. Je parle à celui qui me dit avoir fait le nécessaire pour m'envoyer un modem et lui dit d'annuler et Mohamed me répond que c'est ce qu'il fera. Vendredi le 9 mars je reçois un modem! Le samedi 10 mars j'ai parlé à Mohamed du service facturation il a crédité ma facture pour 3 jours sans service.Il a dit qu'il m'enverrait aussi  un Kit de retour du modem.
Vraiment il n'y a pas beaucoup de communication entre les différents groupes de service chez Bell les employés ne semblent pas noter les différents problèmes au dossier du client et personne ne sait quoi répondre. Il y a eu une personne efficace dans toute cette aventure et c'est Ahmed du Centre de Vérification. Pour les autres ce n'était que des phrases polies mais inefficaces. Ce n'est pas du bon service. Vous devriez donner une formation de service à la clientèle qui fait que le problème du client se règle rapidement!!! Et en passant, j'attends toujours le Kit de retour de modem!!!!!!     ",1
348160,13-MAR-12,12-MAR-12,Brahim,,fr,174.94.120.88,can.claire@sympatico.ca,15223040,000000123879310,1,1,Trouver une solution à mon problème qui n'est toujours pas réglé !,3
348161,13-MAR-12,11-MAR-12,Martin,,en,70.52.226.23,davidandjudy.snider@sympatico.ca,15215778,000000123849443,4,4,,4
348162,13-MAR-12,10-MAR-12,Ahmed,,fr,70.26.27.15,jc.hudon@sympatico.ca,15208875,000000123830821,3,3,"La première peresonne a qui j'ai parlé était très plaisante et il a confirmé que la vitesse de la ligne était 1 meg. La 2ieme personne, qui était un technicien, était très prompt, sans courtoisie, et arrogant. Il m'a demandé de tester la ligne de nouveau et la transmission était maintenant 2 meg. Selon ce technicien, j'aurais du etre satisfait car la transmission avait doublé. A ce moment, j'aurais du demander pour son superviseur mais je ne l'ai pas fait. Il m'a expliqué pourquoi qu'en ce moment, il est presque pas possible d'avoir une vitesse de 5 meg (vitesse maximale 
annoncé par Bell pour ligne haute vitesse) a ma demeure. Son attitude était arrogante. Si je voulais des lignes plus rapide que je devais appeler Bell pour du fibre. Je lui ai répondu que cela ne sera pas disponible a Ottawa pour encore quelques années. Et sur cette note on a terminé la conversation. ",2
348163,13-MAR-12,12-MAR-12,Luis,,en,64.231.223.240,rcrump@sympatico.ca,15231682,000000123871301,5,5,,3
348164,13-MAR-12,12-MAR-12,Cara,,en,65.95.35.92,raston@sympatico.ca,15231612,000000123864462,4,4,,3
348588,14-MAR-12,13-MAR-12,Patrick,,en,66.163.31.138,lindlaur@sympatico.ca,15242194,000000123888074,5,5,,4
348589,14-MAR-12,13-MAR-12,Juan,,en,173.46.16.6,joyzfung@bell.net,15241168,000000123882987,3,2,"I was told by the installer that we could have higher than fibe6 in my area but your system doesn't have the info for me to have the service upgraded. My request for sending someone to verify the service availability physically was rejected... not happy with that.
I asked an additional Usage Insurance plan 40 (25GB+Usage Insurance plan 40 previously) but the total usage allowance only showing 85.69GB instead of 105GB.",3
348590,14-MAR-12,13-MAR-12,Sriram,,en,76.64.102.96,david.stallwood085@sympatico.ca,15237784,000000123902724,5,4,,5
348591,14-MAR-12,13-MAR-12,Valerie,,en,174.89.238.122,brendamonk@sympatico.ca,15236570,000000123888528,4,4,I did not have internet service for over 6 hours which was very inconvenient.,4
348592,14-MAR-12,13-MAR-12,Pamela E,,en,65.8.118.139,michealjc5@sympatico.ca,15243430,000000123883205,3,,forth time i called  to reinstate service. this  person  fixed  it finally.,1
348593,14-MAR-12,14-MAR-12,Joseph,,en,69.157.36.57,peterchan1@bell.net,15244642,000000123905531,4,4,,5
348594,14-MAR-12,13-MAR-12,Geetha,,en,70.50.196.146,GeorgeCaldwell@sympatico.ca,15234872,000000123903730,5,4,,5
348595,16-MAR-12,15-MAR-12,Cindy,,en,74.15.32.77,rev.dud@sympatico.ca,15257942,000000123935628,4,,"My first call re this problem was on March 9, the action to be taken, i.e. the shipping of a power supply for my router, did not happen.  Cinday could not give me an explanation as to why previous call was not handled properly.",3
348596,16-MAR-12,15-MAR-12,Martin,,fr,70.30.201.170,moisanjes@bell.net,15256400,000000123944751,5,5,"le conseiller a résolu le problème avec rapidité. Toutefois, les silos entre vos fonctions rendent la tâche difficile pour le client: on répète notre histoire, coupure de téléphone, informations manquantes ou non accessibles pour certaines personnes (ex. facturation). Faite la cartographie de vos processus!",4
348597,16-MAR-12,15-MAR-12,Alonia,,en,76.64.225.64,saebridd@sympatico.ca,15258510,000000123943506,5,5,,4
348598,16-MAR-12,15-MAR-12,Med Aymen,,fr,184.145.155.2,dussaultfj@sympatico.ca,15251524,000000123939768,5,5,Tout était parfait.  Merci.,5
348599,16-MAR-12,15-MAR-12,Matthew,,fr,184.151.114.166,andremomo@sympatico.ca,15249004,000000123946692,5,5,"Depuis le 27 Fev. 2012 Bell ma demandé de changer de mon system Bell WIMAX a Bell turbo parce que le system Wimax ne sera plus operationel a la fin d'Avril 2012., ce que j'ai accepter de faire. Bell a procédé au transfer mais a aussi canceler mon WIMAX immédiatement donc je n'avais plus internet le 29/2 j'ai du rappeler pour que l'on me reconnect.
Lorsque j'ai recu ma station turbo j'ai demandé ma nouvelle connection.le 11/3 on a deactivé ma nouvelle connection. J'ai du communiqué avec Bell pour savoir la raison on me dit que c'est un erreur et l'on m'a reactiver.le 15/3 l'on a desactiver ma section mail j'ai du encore rappeler pour etre reconnecter.
Beaucoup de problemes pour aider Bell. ",3
348600,16-MAR-12,15-MAR-12,Joseff,,en,76.70.44.87,dan.elliott3@sympatico.ca,15250798,000000123949579,5,5,,5
348601,16-MAR-12,15-MAR-12,Ivette,,en,65.93.223.15,jsommerville@sympatico.ca,15254220,000000123951282,5,5,"Ivette was most helpful and went about her service with the utmost respect. She certainly understood the frustration and concerns I had but went to work and solved all my problems without hesitation. Well spoken and easy to understand. A pleasure to have answering your concerns. 
",5
348602,16-MAR-12,15-MAR-12,Maher,,fr,70.53.222.241,sbmuller@bell.net,15258636,000000123952044,4,4,"Maher a été aimable, patient, drôle: AGRÉABLE ! Après mon appel, tout était réglé et fonctionnait à merveille. Merci à Maher !
",4
348603,16-MAR-12,15-MAR-12,Alexander,,en,184.71.181.166,nordic@sympatico.ca,15256854,000000123950200,4,4,"On March 14, 2012 I sent out a bunch of emails to people (maybe 75)that I know on an issue. You deemed the emails 'spam', which they were not. You shut down my email (me, a 14-year subscriber to Bell). These emails are private communications and do not constitute spam. Who decides what is 'spam'? These emails did not try to sell anything, were not obscene or inappropriate, and were sent to people I knew, yet you guys arbitrarily decided they were 'spam' and without even calling or notifying me, cut my service.  I was offline for several hours and this affected my business and ruined my day yesterday, as I sought to get the problem fixed.  At first, I was told it would take 24 hours(!), then after I insisted on speaking to a supervisor, suddenly I was put back online.  I am appalled at what happened here and am thinking of cancelling my Bell sympatico service personally, and for my business and staff, and my Bell mobility, etc.  This should never, ever have happened. It is an invasion of my privacy and had you kept me 'shutdown' I would have turned the matter over to my lawyer to pursue on the grounds that you wrongly accused me of spreading 'spam', and invaded my privacy.  An apology is due.  Jon Johnson, 604 787 2474",2
348604,16-MAR-12,15-MAR-12,Jessa,,en,64.231.64.54,whmeder@sympatico.ca,15260158,000000123945797,4,3,understanding explanations,4
348605,18-MAR-12,13-MAR-12,Krutthiga,,en,74.14.147.201,berpet@sympatico.ca,15236206,000000123904946,1,1,Solve my Problem,
348606,18-MAR-12,15-MAR-12,Ericka,,en,50.101.254.16,forbes@sympatico.ca,15252072,000000123948918,4,4,He did everything in his power to rectify the issue.,5
348607,11-MAR-12,10-MAR-12,Oscar,,en,64.228.210.51,darlington@bell.net,15206864,000000123833757,5,5,Knew his stuff,4
348608,12-MAR-12,11-MAR-12,Ibtissem,,fr,204.101.237.139,rguernon@bell.net,15219494,000000123842326,5,5,,5
348609,12-MAR-12,11-MAR-12,William,,en,67.68.210.38,jatoodee@sympatico.ca,15217158,000000123851858,5,5,nothing,5
348610,13-MAR-12,09-MAR-12,Venkatesh,,en,70.29.5.99,ms@sympatico.ca,15200744,000000123817299,1,1,"I don't remember speaking to Venkatesh, but do remember speaking with Jason from the Phillipines.  Jason was to book a technician to come to my home on Sunday, March 11, 2012 between 8 am - 12 pm.  I told him I was NOT available on Saturday.  Jason confirmed that the appointment was for Sunday - there was no confusion and no misunderstanding,  However, when I phoned back and spoke to Miriam, I was informed that Jason had booked my service call for Saturday afternoon - THE EXACT TIME I TOLD HIM I WOULD NOT BE AVAILABLE.  I believe Jason did this on purpose because I told him very directly that the things he was telling me to do during the problem diagnosis were not going in the right direction and that I had lost confidence in him.  I believe that he sabotaged me on purpose by booking the service call when he knew I would not be available.  Bell can do their regular ""coaching"" and keep the very poor reputation that they have cultivated for so many years.  Or Bell can put an end to this lousy service and fire the guy - he doesn't have any knowledge; furthermore he has a poor attitude.  ",1
348611,14-MAR-12,13-MAR-12,Khan,,en,69.158.29.11,boutrimova@sympatico.ca,15236524,000000123899481,5,5,n/a,4
349023,13-MAR-12,12-MAR-12,Sabha,,en,67.71.156.61,fhynne@sympatico.ca,15225258,000000123860981,1,1,"Firstly, I need to speak with people who can speak English. I called initially to have the Security system installed that is part of my package I pay for. This was apparently done in that call. However, when I subsequently tried to pull up the internet, it would not open. I called again and spoke with someone else who did not appear to know anything about what she was doing. She passed me to her supervisor who worked with me for more than an hour removing the security system and then said he had  to hang up and would call me this evening to install another security system. I questioned whether he would call and he assured me profusely that he would do so. It is now 10:15 on Tuesday night(almost 24 hours later) and I have not heard from anyone from Bell. I am convinced that he had no intention of returning my call and my computer now has no security system. I am not at happy with Bell service and know that its all about the money with you guys. You nickel and dme everyone to death with your $2.00 increases every second month or so and I want nothing more to do with Bell. If I have contracted a virus as a result of the negligence of your so-called experts or technicians, I will expect reparation.",1
349024,13-MAR-12,12-MAR-12,Insaf,,fr,65.92.158.186,bobcel01@sympatico.ca,15222731,000000123855797,3,2,"Lorsqu il s agit du retablissement des credit (loyaute et autres) sur notre facture apres 12 mois, c est infaisable via internet ! Il faut obligatoirement telephoner et, encore, expliquer & s entendre.  En tout, j ai passe environ 3 hres avec votre Cie ce jour la via telephone & internet.  Nous avons 3 services avec vous depuis des annees. Et, a chaque an, nous devons telephone des janvier + fev. + mars pour retablir tous nos credits.  Au total, c est environ 10 hres de perdues annuellement pour ce genre d info.  Et ce, en surcroit, des autres fois durant l annee ou nous devons obligatoirement vous tel.
Pour regler une portion de ce phenomene, donner le pouvoir aux representant via internet afin qu ils puissent accorder les memes ententes & credits que les autres.  Ca eviterait de lancer le client sur toutes sortes de pistes alors qu une seule est viable actuellement. On se sent balotter d un bord a l autre.  Le temps, c est de l argent.  Precieux pour tous.",4
349025,13-MAR-12,12-MAR-12,Marc-Andre,,en,184.144.65.62,alegra514@bell.net,15221710,000000123869573,2,1,Get one service personnel who understand computer!!!!!!,2
349026,14-MAR-12,12-MAR-12,Naveed,,en,67.68.200.163,wengerp@bell.net,15234352,000000123870707,5,5,"nacier was his name. he was polite and very patient, answered all question. I wish all would have his patience.",5
349027,14-MAR-12,12-MAR-12,Anne,,en,76.65.32.156,brian.schirle@sympatico.ca,15222852,000000123862577,4,4,"The answer to question #4 is based ONLY on the recent experience of THAT call, NOT on my OVERALL experience with Bell Sympatico.",4
349028,12-MAR-12,11-MAR-12,Vaishnavy,,en,174.93.42.248,collinsgg@bell.net,15215551,000000123844322,5,5,No improvement required by the technician I spoke to yesterday. In the past it was hard to understand the speech of other technician from India. ,5
349029,12-MAR-12,11-MAR-12,Srinivasan,,en,70.51.120.54,jamesedwards5@sympatico.ca,15217098,000000123842407,5,5,,5
349030,12-MAR-12,11-MAR-12,Ramzi,,fr,69.159.161.104,brigitteparadis@sympatico.ca,15215068,000000123844416,4,1,"Savoir que pour synchroniser le serveur de Sympatico avec une Asus (Android), nous devons aller sur Hotmail.",3
349031,12-MAR-12,11-MAR-12,Deepika,,en,70.48.185.192,wingorm@sympatico.ca,15220832,000000123846510,5,5,"Everything was fine.Very patient with me as I found the proper ports,etc!",5
349032,12-MAR-12,11-MAR-12,Salah,,fr,24.37.20.187,mauricetessier1@sympatico.ca,15218510,000000123850566,1,1,la personne au bout du fil n'avait pas d'empatie ou de comprehension. tres ingras m'a laisse sans reponse au bout du fil. j'ai raccroche et rapelle,1
349033,12-MAR-12,11-MAR-12,Pierre,,fr,174.89.187.85,fetg.ligier@sympatico.ca,15216310,000000123847557,1,1,"avoir des représentants techniquement compétants
",1
349034,12-MAR-12,11-MAR-12,Ravi,,en,65.92.94.228,fonthill@sympatico.ca,15216354,000000123843273,4,4,speeeeed it up,4
349035,12-MAR-12,11-MAR-12,Julio,,en,76.64.23.60,RWSEMSHEN@bell.net,15214280,000000123848441,5,5,,5
349036,12-MAR-12,11-MAR-12,Srinivasan,,en,65.92.68.252,loiskonk@sympatico.ca,15218006,000000123847793,5,5,Not a thing....IT WAS GREAT !,5
349037,12-MAR-12,11-MAR-12,Alfredo,,en,70.29.59.44,jsacchetti@bell.net,15217520,000000123846605,5,4,"Nothing - the person on the end of the phone arranged for a technician to come and replace my modem and fix the line within half a day.  The technicial was vdery pleasant and nice to deal with.
Not sure why the modem broke down, but glad it was fixed asap",4
349038,12-MAR-12,09-MAR-12,Mary Ann,,en,69.158.49.18,bill.beverly@sympatico.ca,15193532,000000123802719,5,5,Nothing Marianne was excellent. Provided excellent client service skills and did so with humour which made the call extremely enjoyable and a pleasure in resolving my problem,5
349039,12-MAR-12,11-MAR-12,Emmanuel,,en,70.29.46.50,rparker@sympatico.ca,15219698,000000123846343,5,5,,5
349040,12-MAR-12,09-MAR-12,Karen,,en,174.95.208.91,arlenedalton@bell.net,15193082,000000123805329,4,3,setting up wireless with my older lap top,4
349041,12-MAR-12,09-MAR-12,Abid,,en,70.26.63.6,ppetrovic@sympatico.ca,15201691,000000123813574,4,4,,5
349042,12-MAR-12,07-MAR-12,Yasmin,,en,74.14.14.204,hobbi@sympatico.ca,15172036,000000123782814,5,5,"nothing she was very pleasant to talk to and she was Canadian and spoke very good english
",5
349043,13-MAR-12,12-MAR-12,Karen,,en,74.198.87.30,penny.fink@sympatico.ca,15231058,000000123870372,5,5,This is the second call to bell in a few weeks.  Kareen was far more knowledgeable and followed through much better than the other fellow.  She was extremely informative.,5
349044,13-MAR-12,12-MAR-12,Radhika,,en,70.29.4.26,rhalfacre@sympatico.ca,15231813,000000123876580,5,5,She was very helpful in guiding me through the process of resetting my modem after my move.,5
349045,13-MAR-12,11-MAR-12,Nayeem,,en,64.229.168.206,rruel@sympatico.ca,15219706,000000123849623,,1,My problem - low speed and bad video buffering. Bell did speed check and it read only 300 KBPS or less than 1/2 of the 1.0 megabyte that I am charged on my monthly bill. Bell serviceman said this was due to my being 4.3 kils. from your central office - so he regretted that there was nothing he could do. ,1
349046,13-MAR-12,11-MAR-12,Olivier,,en,70.31.153.111,geraldseeley@sympatico.ca,15216564,000000123850036,,,I will be able to tell you better about your service after I get my next bill.I would appreciate  when I need to call you if you can give me a number that I can call to speak to someone in Canada   ,3
349047,14-MAR-12,13-MAR-12,Nikitha,,en,70.29.89.160,humbertosilva@sympatico.ca,15240037,000000123894783,5,5,,5
349048,14-MAR-12,13-MAR-12,Gloria,,en,74.15.101.206,lori.servage@sympatico.ca,15242349,000000123890193,5,5,,5
349467,15-MAR-12,13-MAR-12,Priyojoy,,en,184.144.31.41,sracz@sympatico.ca,15246626,000000123900119,2,1,"called at my appartment  to let me know how things were going..
  second repare man  came on the 15th  called at my appartment fixed problem   very nice gentelman and very polite ..i am very satisfied  with your serveic ...thank you ...Rae Racz ",5
349468,15-MAR-12,13-MAR-12,Priyojoy,,en,70.24.150.72,janepenney_9@sympatico.ca,15240440,000000123902799,1,1,The initial rep whom I had to call was not able to resolve the problem he blamed the modem and was going to send a new one. I requested a supervisor( he said I would get the same answer). The supervisor took over and fixed the problem in no time as well as helped me get the app for my I-phone 4S so I could download to the printer. He was the only one who saved my sanity,2
349469,15-MAR-12,13-MAR-12,Aymen,,fr,174.92.192.101,brigitteferland@bell.net,15236614,000000123903636,3,3,un technicien vienne à la maison voir le problème ,3
349470,15-MAR-12,12-MAR-12,Latregan,,fr,76.69.98.81,mgrobin@sympatico.ca,15229754,000000123871888,1,1,"employe x258 n'a pas resolu mon probleme et apres avoir parle au service a la clientele et avoir passe 1.30hr au tel rien ne fut resolu comme le x258 m'avait dit.Vous avez eu besoin de 3 jrs pour corriger votre erreur et je n'ai pas eu de service enet pendant 3 jrs.
La seule personne qui m'a repondue intelligemment fut celui a qui j'ai parle le 14 mars et celui qui m'a confirmer que mon enet etait rebranche le 15 mars.
Vous venez de perdre un  client de 40 ans et SVP ne me tel plus sinon je vais  prendre les moyens necessaires pour  vous arreter de telephonne.
par contre si vous voulez plus de details svp me contacter.",1
349471,15-MAR-12,13-MAR-12,Mohamed Achref,,fr,174.93.202.24,antoinenoel@sympatico.ca,15235730,000000123884691,4,4,,5
349472,15-MAR-12,12-MAR-12,Hector,,en,76.70.109.248,stew041@sympatico.ca,15233302,000000123873867,3,4,"Hector the supervisor solved my problems that previous two customer service reps did not, I had to ask to speak to a supervisor to get any satisfactions.",1
349473,15-MAR-12,13-MAR-12,Jordan,,en,69.157.248.81,mariando@sympatico.ca,15242862,000000123902850,5,5,,5
349474,15-MAR-12,12-MAR-12,Gopi Rathinam,,en,174.91.8.86,billarscott@sympatico.ca,15222618,000000123866951,4,4,"MAKE THE TECHS MORE UNDERSTANDABLE
ENGLISH ANS LESS TECHNICAL SHORTCUTS ",4
349475,15-MAR-12,13-MAR-12,Luis,,en,50.100.168.81,oneputt@sympatico.ca,15244267,000000123898363,5,5,Absolutely nothing.  All went perfectly.,5
349476,16-MAR-12,08-MAR-12,Cherif,,fr,174.93.174.59,jaclou5@sympatico.ca,15184874,000000123783051,1,1,Complètement incompétent - n'était à l'écoute - le signal DSL était déconnecté de la ligne téléphonique mais lui pensait que c'était que le modem qui était défectueux mais ce n'était pas le cas (un essai à un autre endroit l'a confirmé) - a envoyé un autre modem pour rien. Une semaine plutôt tard toujour la même situation - un techicien venu le 15 mars semble avoir trouvé le problème avec la ligne de Bell - reste à voir si le signal DSL va être ré-établi???,1
349477,16-MAR-12,13-MAR-12,Houssem,,fr,174.95.118.219,robert668@sympatico.ca,15245516,000000123886988,5,5,,5
349478,16-MAR-12,15-MAR-12,Andrew,,en,74.12.235.17,susan.flemming@sympatico.ca,15259270,000000123937347,3,3,"This situation revolved around one issue which took many phone calls and much frustration to resolve. Although the last two phone calls resolved the situation (at least for the moment) I feel I was ""shuffled around"" for three days--NOT a good experience.  ",3
349479,16-MAR-12,15-MAR-12,Susy,,en,67.71.4.23,alkoomi@bell.net,15248884,000000123936126,5,5,Continue with this support service,5
349480,16-MAR-12,15-MAR-12,Patrick,,fr,74.14.125.43,dumasc67@sympatico.ca,15251516,000000123947387,5,5,"Me prévenir, au moment de la fin de mon contrat, en septembre 2011 que je pouvais profiter d'un nouveau contrat à un prix avantageux.",4
349481,16-MAR-12,15-MAR-12,Jamie,,en,70.26.160.8,mtquinn@bell.net,15256576,000000123944293,2,1,I personally think that Bell should come and check out my modem to find out why it will not accept the tablet. No one else seems to have problems with hooking up there tablets.,2
349482,14-MAR-12,13-MAR-12,Hency,,en,66.163.31.138,lindlaur@sympatico.ca,15242192,000000123888205,5,5,,4
349483,14-MAR-12,12-MAR-12,Manoranjith,,en,67.71.130.250,wh1@sympatico.ca,15234366,000000123878420,4,4,you did your best thank you for your help keep help  in your clint ,5
349484,15-MAR-12,13-MAR-12,Imed,,en,70.24.91.132,dievelyn@sympatico.ca,15238102,000000123897978,3,3,"I don;t believe the representative was knowledgeable enough",3
349485,16-MAR-12,15-MAR-12,Priyanka,,fr,174.95.122.239,andre.cole@sympatico.ca,15248980,000000123953724,2,1,ne pas avior des agents en Inde,4
349486,16-MAR-12,16-MAR-12,Sajid,,en,174.93.50.206,ddame@sympatico.ca,15251048,000000123954555,5,5,NOTHING,5
349487,16-MAR-12,11-MAR-12,Basker,,en,69.158.21.230,helendixon48@sympatico.ca,15216798,000000123844970,5,5,,5
349488,17-MAR-12,12-MAR-12,Amir,,en,76.64.47.236,jean.letourneau@sympatico.ca,15227009,000000123870681,1,1,"Really care about solving my issue on the first call, not the time he was taking over his time allocation, statistics. I have had 7 calls from various stakeholders, e-mails, voice-messages...He cared about his time statistics, not my time as a customer who pays his salary.  ",1
349489,17-MAR-12,13-MAR-12,Emmanuelle,,fr,70.30.203.73,denis.tanguay@sympatico.ca,15237928,000000123892122,5,5,rien,5
349490,30-MAR-12,06-MAR-12,Wajih,,fr,67.68.126.164,denisetjohannesimard@sympatico.ca,15156676,000000123756503,2,1,"je perd toujours internet a entre 5 et 7 le soir
",1
349491,30-MAR-12,27-FEB-12,Herbert,,en,70.26.40.159,lbroecker@sympatico.ca,15068677,000000123554796,4,4,no comment at this time,4
349492,30-MAR-12,08-MAR-12,Nejmeddine,,fr,76.68.207.93,pa_jero@sympatico.ca,15188634,000000123793430,4,5,,4
349493,01-APR-12,09-MAR-12,Eric,,en,69.156.48.54,pcarrier1@sympatico.ca,15201422,000000123817664,2,3,"The service was terrible. We ordered DSL to be installed on March 9 (con.#3732265). My wife waited all day no one showed. She called at end of the day on the 9th and was told we should have a turbo hub not DSL. We ordered the turbo hub. It came but it is basically a cell phone. I spoke to a Bell Manager who said DSL was working well in our area and less expensive. We never used the turbo hub. Ordered DSL yet again and this time a technician did come. We had to send back the turbo hub. This may be only a few short words but hours were waisted dealing with service people and waiting for them. Very frustrating. I do not think your representatives know what is going on in the field. Probably not their fault but a problem with them receiving good info about what is best.
I have had real problems getting my mother a bell phone hook up in her retirement home. Again someone was to come on a given day and never showed. I will write separately about this. ",3
349494,01-APR-12,10-MAR-12,Adel,,fr,184.145.248.30,zhou_haizhen@sympatico.ca,15214110,000000123837730,4,4,,4
348165,13-MAR-12,12-MAR-12,Hassan,,en,65.95.35.92,raston@sympatico.ca,15231610,000000123866105,4,4,,3
348166,13-MAR-12,04-MAR-12,Justin,,en,65.94.162.90,norka.andrade@sympatico.ca,15141376,000000123697528,5,5,"Nothing! Justin was great and without me having to say anything, he gave me a great deal. It was very much appreciated especially that I'm on a tight budget.......Thank you so much Justin!!!",5
348167,13-MAR-12,12-MAR-12,Jeffery,,en,74.15.245.3,gregandshannon@sympatico.ca,15225958,000000123877962,5,5,,5
348168,13-MAR-12,11-MAR-12,Youssef,,fr,70.55.209.14,bibiane.guy@sympatico.ca,15214940,000000123850018,5,4,"Pour le moment, je n'ai rien à suggérer.",4
348169,16-MAR-12,15-MAR-12,Med nejib,,fr,184.144.238.62,legitan616@sympatico.ca,15254952,000000123942551,5,5,,5
348170,16-MAR-12,15-MAR-12,Roshni,,en,184.145.8.248,wmp33@bell.net,15260242,000000123946268,3,,"It is very difficult to communicate with your rep about phone static when you are trying to talk above the static that you are complaining about !!!!!!!!!!   I must seem a little negative, but the worker to fix the phone is not here yet !!!   Bill",3
348171,16-MAR-12,15-MAR-12,Md Jihed,,en,74.198.164.201,nodarw@sympatico.ca,15256836,000000123949567,5,5,,5
348172,16-MAR-12,15-MAR-12,Louis,,fr,76.71.224.186,p.aquin@sympatico.ca,15257010,000000123934411,5,5,Très bon service.,5
348173,16-MAR-12,15-MAR-12,Mitz,,en,70.52.152.245,peter.harley@sympatico.ca,15257314,000000123948192,4,4,I had a lot of difficulty understanding the accent of the speaker which makes me a little uncertain if I got the full answer from my enquiry.,3
348174,16-MAR-12,15-MAR-12,Danielle,,en,174.92.168.117,jayfoure@bell.net,15253520,000000123939884,5,5,Stop changing the offer you make and that I accepted and then changing the invoice again!,4
348175,16-MAR-12,15-MAR-12,Aleem,,en,70.53.103.247,deehantim@sympatico.ca,15251088,000000123941535,4,4,"Aleem downloaded Bell Security Services for me,excellent,when asked for internet
checkup said it wasn't necessary computer was protected.I tried to download myself failed icon kept running computer would not shut down,forced shutdown.Tried to remove this programme,woud not let me untill I removed Bell security services,done this
then was sucessful,Now I'm back to Square one.After readingInternet Check-up specs it states this download will not work on Vista ""Basic"" I have Vista ""Home Premium"" thats y I tried to dowload it.Please see Survey with Edgar # 339224 for resolution.Thanks Tim.",5
348176,16-MAR-12,15-MAR-12,Lisa,,en,69.159.9.191,claire.jorma@sympatico.ca,15250480,000000123934196,3,4,"Give out more ways that a pensioner can keep ones cost down . Not really forthcoming with answers , unless one asks the right questions . Then, the employee will help . After all , when your 77 years old , many things are moving at a very fast pace to-day , and costs keep pace as well. Old bell pioneer...J.o.saarinen 
ps
Your employee was great ..thanks  ",4
348177,16-MAR-12,15-MAR-12,Nabil,,fr,184.146.253.247,emiliencote@sympatico.ca,15251724,000000123953028,5,4,,5
348178,16-MAR-12,15-MAR-12,Mir,,en,64.229.133.143,ellen.morneau@sympatico.ca,15251692,000000123934906,5,5,Have an option to talk directly to a representative.,5
348179,16-MAR-12,15-MAR-12,Badreddine,,fr,64.229.130.167,chabreguy@sympatico.ca,15250278,000000123941752,5,5,,5
348180,16-MAR-12,15-MAR-12,David,,en,70.29.37.240,jsacchetti@bell.net,15254208,000000123935343,5,5,,5
348181,13-APR-12,12-APR-12,Gregorio,,en,184.145.80.33,lindsay_s2006@sympatico.ca,15267034,000000124535314,4,4,,4
348182,13-APR-12,13-APR-12,Tony,,en,184.144.46.195,djlm2@sympatico.ca,15263414,000000124546906,5,4,,4
348183,13-APR-12,13-APR-12,Jose,,en,174.95.141.213,abs1@sympatico.ca,15260828,000000124542020,1,1,"make sure your technical service knows all the ongoing network wide issues and they would not ask stupid questions, such as the modem was black or white? And I assume that there is a problem with my router which is white; It si going out of service a few times a day. Please do change it with the one really working. If i dont get a response in a week I am going to cancel phone and internet service completely. It is sad that after 17 years of loyalty and overcharged. Quality of the service is getting worst.",1
348184,13-APR-12,13-APR-12,Pavan,,en,50.100.39.83,butas@bell.net,15262102,000000124548382,5,5,,5
348185,13-APR-12,13-APR-12,Stephen,,en,184.148.187.181,greggale@sympatico.ca,15264766,000000124546227,5,5,,3
348186,13-APR-12,13-APR-12,Kayange,,en,70.48.38.103,prowde@bell.net,15269434,000000124548590,5,5,,5
348187,13-APR-12,13-APR-12,Aria,,en,64.231.129.90,familyhowells@sympatico.ca,15264046,000000124550702,2,2,Shown consideration and flexibility to a loyal customer. Being asked to pay $50 for the same modem I have already being paying a monthly rental for 5 years is just ridiculous!,2
348188,13-APR-12,13-APR-12,Cindy,,en,174.95.147.39,laurie.labreche@sympatico.ca,15266838,000000124545182,5,5,None keep up this pleasant type of experience with Bell. ,5
348189,13-APR-12,13-APR-12,Leni,,en,174.88.40.176,gsahyoun@sympatico.ca,15264792,000000124546171,5,5,,5
348190,13-APR-12,13-APR-12,Jean-Raynaud,,en,64.231.145.127,cdin@sympatico.ca,15262372,000000124549908,5,5,"Jean had tremendous patience and was an excellent problem solver.He helped me navigate my computer to permanently send junk or unwanted mail to junk-mail(I had no idea how to do so)and guided me on how to set up a new email address at bell.ca, for friends/family or important contacts to email me. He understood that my time was limited as my kids were getting noisy, and worked very fast to solve my problem with getting too much junk mail. He is an asset and a positive representative of your company.  Thank you Jean for all of your help and patience :) ",5
348191,13-APR-12,13-APR-12,Alvaro,,en,69.159.72.19,skyhorse@sympatico.ca,15270822,000000124544674,5,5,Nothing,5
348192,13-APR-12,13-APR-12,Temsu,,en,64.231.149.141,mcgee_5@sympatico.ca,15267916,000000124543149,4,4,Being able to speak with an agent is a shorter time.,4
348193,13-APR-12,12-APR-12,Aquiles,,en,70.53.31.148,lessard.t@sympatico.ca,15266978,000000124534273,5,5,"nothing....the two gentlemen I talked to were great professional and they really helped me.  I sure know that I can count on you from now on, if something goes wrong....Thanks to the lady Savannah at Bell (Cataraqui Centre) she is the one who referred me to you.",5
348194,13-APR-12,13-APR-12,Ashwini,,en,184.148.187.181,greggale@sympatico.ca,15264768,000000124541171,2,1,"Don't leave me on hold for 30 minutes and don't have me to reset my modem before finding out what the actual problem is. This caused me to waste further time by having to call back to reset my account.  In all, I wasted at least two hours on this today and it cost me about $2,000 in lost revenue.",2
348195,13-APR-12,13-APR-12,Andrew,,en,174.91.114.113,fredpath@sympatico.ca,15264282,000000124540049,5,4,Nothing,5
348612,14-MAR-12,13-MAR-12,Joy,,en,69.158.29.11,boutrimova@sympatico.ca,15236526,000000123898410,5,5,n/a,4
348613,14-MAR-12,13-MAR-12,Ravi,,en,76.68.89.92,alan.langley@sympatico.ca,15235330,000000123891322,5,5,,5
348614,14-MAR-12,13-MAR-12,Hemavathi,,en,174.91.201.21,patsorr@sympatico.ca,15244484,000000123888735,4,4,it was good,4
348615,14-MAR-12,13-MAR-12,Jordan,,en,70.27.168.25,quantumwm@bell.net,15244930,000000123887471,5,5,A little less time on automated routing of the call.,5
348616,14-MAR-12,13-MAR-12,Sergio,,en,65.94.204.189,hendori@sympatico.ca,15239858,000000123900987,3,,"i inquired about my email inbox, emails to my son were received ok but i could not receive replies from him. your agent went over details with me re my inbox and said there is no problem.  we therefore decided it must be my son's problem although he is receiving and replying to other users. so i am waiting to see if he can solve the problem.  I am receiving and replying to other contacts.    ",4
348617,14-MAR-12,13-MAR-12,Sondes,,fr,76.64.27.147,hughyo@sympatico.ca,15240020,000000123892826,5,4,"Tres difficile a cause du mauvais son

au telephone.  Oblige de faire repeter 

toujours.  Tres patiente et gentille la

madame qui ma depannee.  merci
",5
348618,14-MAR-12,13-MAR-12,Med Amine,,fr,70.26.253.231,marc.brucher@sympatico.ca,15242786,000000123898501,5,5,,5
348619,14-MAR-12,13-MAR-12,Abderrahmen,,fr,174.93.195.19,fillesage@bell.net,15238868,000000123896409,4,5,,5
348620,14-MAR-12,13-MAR-12,Achref,,fr,174.93.207.251,grenon.marc@sympatico.ca,15239582,000000123887689,3,2,changer mon modem comme promie,5
348621,14-MAR-12,13-MAR-12,Will,,en,65.93.40.163,joe.martyniuk@sympatico.ca,15240954,000000123882505,5,5,,5
348622,14-MAR-12,13-MAR-12,Radhika,,en,65.95.93.194,gra.car@sympatico.ca,15239524,000000123891929,5,5,,5
348623,14-MAR-12,13-MAR-12,John,,en,174.91.47.215,gaylenracine@sympatico.ca,15239229,000000123894936,2,1,"Solve my proboem.This was my 5th attempt to resolve an issue with my Wire2 modem. A technician is coming tomorrow, so maybe it will get fixed.",3
348624,14-MAR-12,13-MAR-12,Orlando,,en,70.49.4.179,brutus63@sympatico.ca,15236666,000000123880725,3,2,Orlando was OK but he had to refer me to someone else who couldn't help me said someone else would call back within the hour but no one called . Therefore I had to call back.,2
348625,14-MAR-12,13-MAR-12,Christine,,en,74.12.250.3,rob.sandy@sympatico.ca,15245464,000000123884962,4,3,"I wasn't told about the one-year contract until much later in the conversation.... you should have been more upfront about it.

As a long-time bell customer, I am very disappointed in that Bell is changing my service and forcing me into a one-year contract. This change of service is not something I asked for.... so why should I have to sign a new contract? This just makes my blood boil!!
",2
348626,14-MAR-12,12-MAR-12,Habil,,en,65.92.132.213,knez@bell.net,15228074,000000123879551,1,1,to have employ that know their job.I would like to explain what happen last monday.over the phone if posible,1
348627,14-MAR-12,08-MAR-12,Hajer,,fr,70.48.137.224,suphi.m@sympatico.ca,15190906,000000123782063,2,1,"que la préposée prenne le temps de comprendre ma version de l'évolution des tarifs de base d,internet.
Au lieu de cela, elle n'avait que ses chiffres qui prévalait
Je reviendrai sur ce  sujet bientôt avec vous",4
348628,14-MAR-12,12-MAR-12,Kira,,en,174.92.143.192,jbranco@sympatico.ca,15226928,000000123877444,3,4,I was hoping that the price that was given to me in January that it would be in effect right away. Not two months later.,4
348629,14-MAR-12,13-MAR-12,Sylvain,,fr,76.71.198.247,theren12@bell.net,15247293,000000123889349,5,5,,5
348630,14-MAR-12,13-MAR-12,Mary,,en,184.146.140.95,jaraujo1@sympatico.ca,15240474,000000123903096,1,1,"idid ask if she wanted a copy of the email that i got when one of the employes sent me regarding my new offer and price , but she refused.",2
348631,14-MAR-12,13-MAR-12,Ronald,,en,174.92.181.221,yvon063@sympatico.ca,15248152,000000123904823,4,4,,4
348632,16-MAR-12,15-MAR-12,Med amine,,fr,209.54.71.217,bougi01@sympatico.ca,15249802,000000123945118,5,5,,5
348633,16-MAR-12,15-MAR-12,Sylvie,,en,184.144.67.69,mahr@sympatico.ca,15255554,000000123945737,5,5,Nothing,5
348634,16-MAR-12,15-MAR-12,Med Salah,,fr,70.53.222.241,sbmuller@bell.net,15258634,000000123951655,1,1,"Le technicien n' était pas compréhensible, car sans doute pas en face de son micro. Il a fallu que je lui signale à deux ou trois reprises que je ne le comprenais pas bien, ou que la ligne était mauvaise. Et même s'il est resté poli, j'ai remarqué de l'impatience. Lorsqu'il a pris le contrôle de mon ordi, il m'a demandé sèchement de le laisser faire (alors que je ne savais pas qu'il était déjà en état de dépannage). Puis il n'a pas terminé les protocoles de déconnexion... À la fin je lui ai demandé si je pouvais retirer mon câble jaune sans problème, il a répondu par l'affirmative et a raccroché un peu rapidement à mon goût. De plus, je n'ai pas compris son nom parce qu'il parlait trop vite.
      ",2
348635,16-MAR-12,16-MAR-12,Orlando,,en,184.146.118.209,jane.policelli@sympatico.ca,15253444,000000123955497,5,5,,5
348636,16-MAR-12,15-MAR-12,Jason,,en,74.15.240.61,troutfarm@bell.net,15259750,000000123936159,5,4,,5
348637,16-MAR-12,15-MAR-12,Daniella,,en,65.94.122.60,jentur@bell.net,15253712,000000123940708,5,5,,4
348638,16-MAR-12,15-MAR-12,Edgar,,en,69.158.54.8,doramo@sympatico.ca,15251382,000000123943876,5,5,I have never been served better and so well.,5
348639,11-MAR-12,09-MAR-12,Sylvie,,en,69.157.164.215,b.klatt@sympatico.ca,15193230,000000123823924,3,1,"The Bell representative was very nice, unfortunitly I was told it was a software issue, when in reality the network on my moden was incorrect.  It took a Microsoft support person ( hence another call) to resolve this issue.",3
348640,11-MAR-12,10-MAR-12,David,,en,70.53.29.58,helenchard@sympatico.ca,15208420,000000123841151,5,5,Dave was very supportive and helped me thru it all.  I am a senior and at no time did he make me feel incompetent and resolved my problem with professional manner.  Thanks  Dave,5
348641,12-MAR-12,11-MAR-12,Badreddine,,fr,174.92.85.240,marie.levaque@sympatico.ca,15218378,000000123852221,5,5,"Pas plus que j ai eu service tes bon 
Merci
Dan",5
348642,12-MAR-12,10-MAR-12,Sajid,,en,184.148.184.74,keith.mclean@sympatico.ca,15209520,000000123840295,5,5,Nothing,5
348643,12-MAR-12,11-MAR-12,Mindy,,fr,76.65.187.239,maryandkosta@bell.net,15218478,000000123842341,1,1,"i have called three days in  a row explaining to each representative the problem i'm having with my laptops, and each time they take my phone number and tell me we will call you back. i have yet to receive any calls and i feel like i am being jerked around!!!! the problem i have is the same problem i had about a month ago, a tecnicien was sent to my house who supposedly fixed the problem, but obviously it was not. this is unacceptable and i am still waiting for a call!!!",1
348644,12-MAR-12,11-MAR-12,Kevin,,en,174.91.122.12,michaeladams@sympatico.ca,15218628,000000123849709,5,5,,5
348645,14-MAR-12,13-MAR-12,Sahali,,fr,74.198.164.184,nm2f@sympatico.ca,15244108,000000123901712,5,5,,5
349049,14-MAR-12,13-MAR-12,John,,en,72.136.162.103,kjgibbonsconsulting@sympatico.ca,15241700,000000123883627,3,3,Technician did not understand my question and misinterpreted what I was saying after more than one attempt to try to communication my issue. Very frustrating but I finally got my message across but I was not confident enough to express other concerns so I just completed the call.,3
349050,14-MAR-12,13-MAR-12,Juan,,en,69.159.62.59,bwaddick@sympatico.ca,15236724,000000123886607,5,5,,5
349051,14-MAR-12,13-MAR-12,Marcus,,en,174.88.85.42,rfmurph@sympatico.ca,15245268,000000123880848,5,5,"The English spoken was a little hard to understand at times important for the 
operator to speak slowly .
",5
349052,14-MAR-12,11-MAR-12,Mohan,,en,70.27.67.159,stephen.grannell@sympatico.ca,15220227,000000123847722,1,5,Custoe service rep was abrupt and not overly friendly,4
349053,14-MAR-12,13-MAR-12,Bry,,en,64.231.220.33,sechilton@sympatico.ca,15246132,000000123886163,5,4,"Nothing, it was resolved to my satisfaction.",4
349054,14-MAR-12,13-MAR-12,Med Heni,,fr,74.15.149.215,manon_st-cyr@sympatico.ca,15242750,000000123881054,4,5,rien,4
349055,14-MAR-12,13-MAR-12,Abbey,,en,68.171.231.81,shandre2@bell.net,15246228,000000123885150,5,5,Nothing. Rep provided EXCELLENT customer service,5
349056,14-MAR-12,13-MAR-12,Abul Karam,,en,74.15.77.16,art_char@sympatico.ca,15235806,000000123883127,5,5,Everything was fine,5
349057,14-MAR-12,13-MAR-12,Tera,,en,184.146.140.167,randcfortune@bell.net,15245056,000000123892871,1,1,"My rating relates to the experience I had a month ago when Bell and I negotiated a new price package after my one year deal expired. This new deal was never implemented, nor reflected on my bill... no notes made in my file and I therefore had to call and start all over again. I have no confidence that what was done yesterday will be any different. At my 1st and earliest opportunity, I'm going to switch to cable. I have had a long history with you of broken promises and incompetence and organizational disfunction.",1
349058,14-MAR-12,13-MAR-12,Lucas,,en,69.158.144.177,martin.russea@sympatico.ca,15242996,000000123889076,4,4,,4
349059,14-MAR-12,12-MAR-12,Uzair,,en,70.53.84.252,fcbc@sympatico.ca,15225210,000000123858096,5,4,Nothing really.,5
349060,14-MAR-12,12-MAR-12,Umesh,,en,70.53.84.252,fcbc@sympatico.ca,15225212,000000123860718,4,4,,4
349061,14-MAR-12,13-MAR-12,Oscar,,en,67.70.63.10,aldeah@bell.net,15235356,000000123894262,5,5,,5
349062,14-MAR-12,13-MAR-12,Sravan Kumar,,en,70.31.104.193,morrisschuurmans@bell.net,15243812,000000123883768,4,4,,4
349063,14-MAR-12,13-MAR-12,Mary,,en,76.64.23.236,raesums@sympatico.ca,15245018,000000123893259,3,4,"you spelled my name incorrectly should be Rae and kept me on hold for well over ten minutes when I was assured ut would be swift as I had to take medication,,she did aologize",4
349064,14-MAR-12,27-FEB-12,Ahmed,,fr,70.30.212.53,ben-gigi@sympatico.ca,15064560,000000123553241,4,4,,4
349065,14-MAR-12,13-MAR-12,Wafa,,fr,174.88.254.107,bertrandSophie@sympatico.ca,15236224,000000123881567,4,3,,4
349066,14-MAR-12,13-MAR-12,Pascal,,en,74.12.250.3,rob.sandy@sympatico.ca,15245468,000000123882810,1,1,"This has got to be THE worst encounter I have ever had with a Bell support person !!!

The arrogance was disgusting and I was furious  with the 'suck-it-up' attitude... not one iota of understanding for my frustration or anger... boy you've got a lot to learn about customer service.

The management of this transition has been a complete fiasco! Whoever is responsible has messed up BIG time!

First,
I did not receive any correspondence from Bell that the Wymax service was to be discontinued. It came out of the blue. Apparently letters sent in Jan/Feb were sent to the wrong address. How is it that Bell can get my bill to the correct address, but not this type of communication? It is information that should have been provided along with my bill, or at least to the same address! This is inexcusable! I have a bell phone and a Bell cell phone and use Bell email... so why were these other means of communication not used to contact me? At least to confirm or reinforce the message of the changeover.

Second,
Why, when I asked to speak to a supervisor was this not possible? I believe I had extenuating circumstances that should have been taken into account. Yes, I was given a promise that I would be called back within 48 hours.... so far still no contact.... very disappointing. 

Third, 
Why could my service not have been continued until such time as a supervisor heard my case? The front line person was totally inflexible. This only added to my frustration.

Four,
I was totally inconvenienced without any notice. I did not have any internet/email  access for over 30 hours, and still do not have email access on some email accounts (several .....@bell.net accounts). So is there any offer of compensation? for lack of service (totally due to Bell's own actions.... not some act of nature)? No offer made to placate the pain.  I run a home-based business. It is crucial to have quick communication with clients. 

Five,
It is Bell that is making this changeover to different system. I did not request this change to my service. So WHY is Bell FORCING me to sign on to a one-year contract for something I did not ask for. This is next to BLACKMAIL.... take it or leave it. I have been a long time Bell customer.... why are you treating me this way????? All you are doing is driving me away to look at other providers. This is to me unethical business practices... believe me when I say I will be telling every person who will listen to me about this unacceptable practice. (and remember for every person like me who dares to tell you this to your face, there are a dozen others who don't bother but are just a vitriolic. 

I've wasted enough of my time .... 


...wonder is this will disappear into some black hole? Surprise me.



",1
349067,14-MAR-12,13-MAR-12,Patrick,,en,174.89.49.10,florence.goldenberg@sympatico.ca,15238894,000000123885332,5,5,"I was quite pleased with the service and competence of the customer care
rep who assisted me.",5
349068,14-MAR-12,12-MAR-12,Walid,,fr,70.26.226.231,normand37@bell.net,15230646,000000123878504,3,4,"le 1er appel votre technicien n,etait
pas competent, mais le 2ème a resolu mes
problemes de connexions pour ouvrir une 
adresse email,mot passe,&boite de reception. 1er appel 2 hre3s. 2ème 2hres,mais les connexions ont ete reglees,il y a un problemede competences
du 1er technicieùn & de votre client,
il serait bon que votre technicien soit
capable de vérifier les connaissances du
client pour savoir quoi faire.
        Merci   car je suis un debutant
",5
349069,15-MAR-12,12-MAR-12,Hakim,,fr,69.157.20.205,agathe.camire@sympatico.ca,15221548,000000123871396,5,5,C'est l'une des rares fois où je suis entièrement satisfaite du service offert par Bell. Bonne idée également de conduire ce sondage.,5
349495,02-APR-12,11-JAN-12,Shyam,,en,184.146.152.18,h.griffith@sympatico.ca,14567374,000000122487938,2,2,"2\4\12 Tried calling tonight after recieving my March bill waited from 740pm-800pm only to be told I have to be transfered to the Loyalty Dept to wait on line again and was cut off by accident by the Bell agent, thanks for aggravating your loyal customer of 40 yrs. Try hiring more staff and give your loyal customer a preferred number to call instead of this unacceptable way to communicate. I'm sure you hope people will just give up and let the matter go, so frustrating, poor service. It's hard to believe you run a business this way, so I'll call tomorrow and wait again to be transfered to the Loyalty Dept. because we your customers have nothing but time to waste waiting for your under staffed department to help us out.
Thanks for nothing but aggravation. ",1
349496,03-APR-12,03-APR-12,,,en,199.119.232.1,,,,5,4,,5
349497,03-APR-12,07-MAR-12,Yasmin,,en,174.89.196.193,cnguppy@bell.net,15169318,000000123774204,3,3,I have recently received 3 separate bills from Bell and switching over to a bundle has been very frustrating.  It is also very frustrating to call a number for service and have to wait 20 minutes just to speak with someone who didn't solve anything. ,2
349498,04-APR-12,13-MAR-12,Joe,,en,184.144.50.117,ewoodcock@sympatico.ca,15238740,000000123901440,5,5,"nothing at all,bell has always fixed any problems ive called in about,ty bell cs",5
349499,04-APR-12,15-MAR-12,Mariem,,fr,184.148.217.5,dpsk@bell.net,15251452,000000123935095,1,1,"la première  fois parlé à Sabrina (565507) a fait tout en son pouvoir pour résoudre le problème, mais a causé un autre problème.
2e-  rappelé la deuxième fois  11.30 Hr. Parlé à Slah(537653) là et bien j'ai eu un très gros problème. Il a rentré dans mon ordinateur et ne pouvait résoudre le problème il m'as dit d'attendre un instant, je suis resté sur la ligne au bout de 5 minutes et il allait dans mon bureau exemple il fouillait dans mes dossiers et dans mes photos et d'autres dossiers là j'ai bougé la souris dans tous les sens, il est revenu sur la ligne et ma demandé ce que je fesais là.  Je lui ai dit c'est quoi que vous faites là, vous n'avez pas d'affaire dans mon bureau et dans mes dossiers, je vous demande de sortir de là, et de sortir de mon ordinateur, et je voulais parlé à son supérieur car je n'étais pas contant de son service, il m'a fait attendre près de 10 à 15 minutes sur la ligne, il est revenu et m'a dit que son supérieur ne pouvais pas me parlé et qu'il allait me rappelé après 17 heures le jour même. son supérieur se nomme Mehedi. Ne m'a jamais rappelé. 
14.05 Hr Alors j'ai téléphoné au service des plaintes et j'ai parlé à Marie Jane (6019162) elle a pris ma plainte et c'est excusé. 
Et bien je n'ai pas été bien servi, le service est déficient et les personnes qui répondre ne donne pas un bon service. Mais le personnel est formé comment. Là je me pose de sérieuse question. 
Et je n'ai jamais reçu l'appel de son supérieur.
Je me demande qu'elle service que vous avez. Je ne suis pas satisfait de votre service.    ",1
349500,05-APR-12,10-MAR-12,Martina,,en,65.92.151.95,imran.lakhani@bell.net,15208584,000000123841249,4,4,"Billing has to be presented in simplified manner. All relevant information are scaterred across bill like bundle discounts, adjustments, monthly charges before taxes doesn't provide accurate information as to it is after bundle discount? Over all billing is very confusing.  ",5
349501,07-APR-12,09-MAR-12,Kais,,fr,70.53.176.40,pauline039@bell.net,15201393,000000123809491,3,1,"Celà a pris 6 jours à règler mon problème qui était un problème de collection de votre part sans savoir que le problème était de ce coté.J'aurais aimé savoir la vérité,celà est inconcevable  et m'a apportée beaucoup d'ennui.Le problème provient de chez vous mais de quel employé???Mis moi je paie por le service et je ne l'ai pas eue en surplus du dérangement",2
349502,15-MAR-12,09-MAR-12,Joseff,,en,184.147.125.79,norm.pereira@sympatico.ca,15201064,000000123819097,5,5,,5
349503,15-MAR-12,12-MAR-12,Basker,,en,174.95.217.170,b.m.haines85@sympatico.ca,15222252,000000123859392,2,3,"The bell technicians should be made aware of bell internal problems.  The technician made changes to my browser via remote control and left it not functioning as it was before he started.  The root cause of the problem was with the bell web page, not my browser.  He should be informed internally to let me know that at the start rather than messing up my browser.",2
349504,16-MAR-12,15-MAR-12,Mahender,,en,70.51.227.119,edbrad1@sympatico.ca,15251604,000000123945182,5,4,"Had a problem understanding him as I have slight hearing loss and with his accent sometimes hard to follow, but he was extremely patient and helpful.",4
349505,16-MAR-12,13-MAR-12,Andy,,en,206.172.176.105,owlcat@sympatico.ca,15244310,000000123902288,2,1,"PROBABLY NOYHING .???? Ifound out from afriend that the multiple e mail copy downloads were caused by HYDRO QUEBEC MULTIPLE LINE BLIPS FOR A FRACTION OF A SECOND. AFTER I DELETED ALL THE MULTIPLE DOWNLOAD COPIES OF MY E MAIL EVER THING NOW WORKS PROPERLY. WHEN WILL YOU SUPPLY US WITH HIGH SPEED. WE ALSO DO NOT HAVE CELL PHONE AVAILABILITY. FOR SAFETY REASONS I HAVE TO RELY ON 'SPOT' SERVICE--WE ARE ONLY 60 KLMS, STRAIGHT LINE FROM MONTREAL - NOTH OF BROWNSBURG-ON LAKE LOUISA.  BELL IS NOT AT ALL POPULAR IN THIS AREA.",1
349506,16-MAR-12,15-MAR-12,Pascal,,en,50.92.143.143,sareitsema@sympatico.ca,15258618,000000123935077,4,4,"Not billed me in the first place for a service that I had cancelled. It took me 2 phone calls and over an hour on hold to deal with this problem. Then the first guy I talked to accused me of still using the bell Internet even though it was cancelled. And he also lied to me and said bell customer service opens at 9am EST which would be 6am my time. I called at 6am my time just to be told by a recording that you don't open till 8am PST.
After all this hassle, I will never recommend bell Internet to anyone. And I am seriously considering going back to Telus with my cell phone when my contract is done.",1
349507,17-MAR-12,15-MAR-12,Moez,,fr,70.51.141.91,letrm@sympatico.ca,15254998,000000123935709,3,4,avoir un conseiller francophone du Québec,4
349508,17-MAR-12,15-MAR-12,Orlando,,en,69.157.21.184,davenjudy@sympatico.ca,15250948,000000123943860,5,5,,4
349509,17-MAR-12,01-MAR-12,Med Anis,,fr,65.93.53.63,ghould3@sympatico.ca,15104744,000000123651167,5,1,"J'aivais un problème de connexion et l'ordinateur ne reconnaissait votre conexion.
Il a fallut re intaller le logiciel d'exploitation.",5
349510,17-MAR-12,15-MAR-12,Rohit,,en,70.27.30.39,gary.wolfe@sympatico.ca,15252326,000000123953817,4,4,,4
349511,21-MAR-12,21-MAR-12,,,en,72.25.192.4,,,,1,1,When we cancelled our service we thought that would be the end. Then months later we get a collection call. This issue was not resolved easily. Also when being transferred it seems we were always being disconnected and having to start this very long process all over again. ,1
349512,23-MAR-12,11-MAR-12,Nebgha,,fr,74.15.114.193,zouita07@bell.net,15220936,000000123846298,5,4,rien a dire,4
348196,13-APR-12,12-APR-12,Stedman,,en,70.26.174.64,dixie.1@sympatico.ca,15263390,000000124537309,4,3,Unless it is my computer that is the problem it took over 1 Minute to open your e-mail and at least 30 seconds for survey box to open.I will be having my compu checked out and if it is working well will be looking for new provider. JD,2
348197,13-APR-12,13-APR-12,Nora,,en,174.91.62.51,prazek@sympatico.ca,15269412,000000124545531,5,5,Not be put on hold for so long,5
348198,13-APR-12,13-APR-12,Julie,,en,174.91.98.135,ankeranker@bell.net,15261232,000000124539587,5,5,,5
348199,13-APR-12,13-APR-12,Ali,,en,174.93.42.191,j.jwood@sympatico.ca,15265302,000000124542002,5,5,The problem was not with the Rep. but with BELL itself.  I had to wait almost 40 mins to find out that the internet problem I had was due to a failed Bell server.  Why on earth could I not have been told when I typed in my phone number that there was an internet outage in my area?  We aren't talking rocket science here!,3
348200,13-APR-12,13-APR-12,Florence,,en,65.95.33.148,mom_joan@sympatico.ca,15268392,000000124550374,4,5,"Have human beings answer the phone instead of machines.  There are companies that do this, why not Bell?",5
348201,13-APR-12,13-APR-12,Salvador,,en,70.31.123.35,steve_jenyake@sympatico.ca,15271036,000000124544311,1,1,,1
348202,13-APR-12,13-APR-12,Stephen,,en,65.92.196.143,thomastl@sympatico.ca,15271446,000000124542173,4,4,Operators need to realize that not everyone is completely computer literate.  If felt opeartor was getting impatient while I tried to figure things out.  This was my second not the 10:15 call.  What happened was the first operator reset my password and I was told he shouldn't have done that.  When Icalled the first time I was told the outage was only my PC but it was in my area.  I was also on hold for close to 45 minutes before call was even answered.  I have never had this trouble with Bell before.  ,4
348203,13-APR-12,13-APR-12,Annie,,en,50.100.255.75,laframbo@sympatico.ca,15266756,000000124546889,5,5,,4
348204,13-APR-12,13-APR-12,Sylvain,,en,184.146.3.159,jackcking@bell.net,15265386,000000124543608,5,4,I had a lock down. I spoke with more than 3 diff. reps. over the coarse of a week. The first rep said call back in 1 hr. the second rep was upfront with me and said it would take 72 hrs. Why the diff.? the 3 rd rep. is the focus of my reply.,4
348205,13-APR-12,13-APR-12,Hency,,en,70.26.49.66,dgrant.standfast@sympatico.ca,15263330,000000124540934,3,3,Bring back India- solved my issues online,3
348206,13-APR-12,12-APR-12,Suresh,,en,184.144.138.253,neil.carroll@sympatico.ca,15268606,000000124534057,5,5,I was completely satisfied with the help that I got.,4
348207,13-APR-12,13-APR-12,Paul,,fr,69.157.128.3,pterio29@bell.net,15269456,000000124547987,5,5,service excellent...,5
348208,13-APR-12,13-APR-12,Samson,,en,168.87.145.194,gilmore.brighton@sympatico.ca,15264606,000000124551080,3,4,SAMSON WAS VERY POLITE BUT I WOULD SUGGEST HE LOOK INTO REPOSITIONING HIS MICROPHONE SO IT DID NOT PICK UP HIS BREATHING DURING THE CONVERSATION.,2
348209,13-APR-12,13-APR-12,Johanna,,en,24.26.106.100,mountaintop@sympatico.ca,15268458,000000124544953,5,5,,5
348210,13-APR-12,13-APR-12,Guy,,en,70.54.12.158,marshal.advt@sympatico.ca,15267730,000000124543434,1,1,,1
348211,13-APR-12,12-APR-12,Katelyn,,en,70.50.110.185,ted.devenish@sympatico.ca,15271322,000000124533776,4,4,,4
348212,13-APR-12,13-APR-12,Sonia,,en,74.15.140.204,shedouk@sympatico.ca,15270693,000000124544353,4,1,i lost both Window Live Mail 7 and my microsoft outlook can't send message,1
348213,13-APR-12,12-APR-12,Vladimir,,en,70.31.56.155,stanzimny@sympatico.ca,15270986,000000124534554,4,4,,4
348214,11-MAR-12,08-MAR-12,Joseff,,en,67.70.60.169,pam.goit@sympatico.ca,15188660,000000123793062,5,5,,5
348215,12-MAR-12,08-MAR-12,Meriem,,fr,174.92.156.51,jacqueline.salvas@sympatico.ca,15184886,000000123783611,5,5,Myriam est une tehnicienne hors pair...Je la recommande sans hésitation. Merci pour votre excellent sevice Jacqueline Salvas,5
348216,13-APR-12,12-APR-12,Srinivasan,,en,70.54.0.31,rick.sheila@sympatico.ca,15269904,000000124537406,5,4,,5
348217,13-APR-12,13-APR-12,Jorge Alberto,,en,74.14.110.227,frankganesh@sympatico.ca,15264256,000000124549336,4,4,,4
348218,13-APR-12,12-APR-12,Mudilyar,,en,76.69.8.228,wlthompson@sympatico.ca,15271978,000000124535282,1,1,"I had two calls for service, one last approximately 1hr, to be told the servers were down.  The second 1 the male was hard to understand, and ended up telling me the problem was with outlook, when in fact in was your servers that were the problem.  Obviously your staff works from a script, and are not very well trained! Bell Customer service is extremely lacking and as a result I am considering pulling my home phone, cellphones and internet and going elsewhere due to the fact that I'm fed up with your lack of service!   ",1
348219,13-APR-12,12-APR-12,Vijay,,en,174.94.116.190,claudette.h@sympatico.ca,15262632,000000124538084,4,4,"Everything was just wonderful,the rep. was very patient and understanding. Thanks.",5
348220,13-APR-12,13-APR-12,Katrina,,en,76.69.39.5,acmtor@sympatico.ca,15260848,000000124549075,4,4,,4
348221,13-APR-12,13-APR-12,Nora,,en,65.92.13.45,richard.thompson@sympatico.ca,15269876,000000124544310,5,5,everything was  perfect,5
348222,13-APR-12,13-APR-12,Manel,,fr,174.91.247.70,jacques_lessard@sympatico.ca,15265424,000000124545368,4,1,"cette demoiselle et son superviseur ont fait l'impossible pour résoudre le problème causé par Jalel Eddile mais n'ont pas réussi 
C'est Chad du Canada qui a su résoudre tous mes probl`mes. Bravo Chad.",4
348223,13-APR-12,13-APR-12,William,,en,184.146.73.81,djburroughs@sympatico.ca,15263404,000000124550919,3,3,I called because I was writing a complaint about a previous call - reference #124483532.  I couldn't submit it because I could not read the spam code and reenter it??????,3
348224,13-APR-12,12-APR-12,Wayne,,en,67.70.59.217,sandy233@sympatico.ca,15270452,000000124533742,4,4,,3
348225,13-APR-12,13-APR-12,David,,en,174.89.175.247,olliebourque@sympatico.ca,15268854,000000124549180,5,5,No criticism,4
348226,13-APR-12,12-APR-12,Mohamed,,en,74.12.180.147,pjb@bell.net,15269344,000000124537457,5,3,,4
348227,13-APR-12,13-APR-12,Pradeep,,en,65.95.80.254,mohank@sympatico.ca,15268380,000000124544270,4,4,now if only the Bell billing system worked the same way !,3
348228,13-APR-12,13-APR-12,Mel,,en,65.93.119.234,cameronpagniello@sympatico.ca,15262184,000000124550766,4,4,,4
348229,13-APR-12,13-APR-12,Justin,,fr,174.88.162.216,mustapha_berro@sympatico.ca,15268550,000000124539296,5,5,"Ce bien fait,et je suis satisfait au résulta ,et ma donner plus de confiance et tranquillette desprit avec bell     ",5
348230,13-APR-12,13-APR-12,Issa,,fr,70.55.114.29,boisvertdoucet@sympatico.ca,15261894,000000124544814,1,1,La ligne téléphonique était très mauvaise.Par moment je ne pouvais pas entendre ce que le conseiller me disait.Il est vrai que Tunis c'est très loin d'ici...Le conseiller ne semblait pas comprendre exactement mon problème.,2
348646,14-MAR-12,13-MAR-12,Edwin,,en,65.95.93.194,gra.car@sympatico.ca,15239526,000000123887084,5,5,,5
348647,14-MAR-12,13-MAR-12,Gregorio,,en,76.71.55.193,epoletto@sympatico.ca,15238626,000000123896328,5,5,We have the technology to see the person who is assisting.  Use it to create a better connection between your customers and your employees.  It might create a better working/customer relationship.,4
348648,14-MAR-12,13-MAR-12,Ahmed,,fr,50.100.123.144,boim@sympatico.ca,15236478,000000123896779,5,5,,5
348649,14-MAR-12,13-MAR-12,Edgar,,en,70.27.80.39,moiranic@sympatico.ca,15243754,000000123897167,4,4,,3
348650,14-MAR-12,13-MAR-12,Eka,,en,184.148.117.218,c.ballard@sympatico.ca,15236733,000000123895684,4,4,"The Bell representative did a good job in reversing a charge. HOWEVER, Bell should be doing a much better job with its billing system -- not a month goes by where I'm not on the phone complaining about an over charge on Internet and/or mobile phones. A bloody mess. I'd switch to Rogers, but they're no better.",
348651,14-MAR-12,12-MAR-12,Lucas,,en,64.229.82.157,zuhair.hassan@sympatico.ca,15234698,000000123869101,5,5,Somebody in your office included a fee of $100.00 for the termination of my internet service. I have never asked for the termination of the service. Please train your representatives to be careful not to include incorrect information in the account statement. It does not convey a good message about customer service. ,
348652,14-MAR-12,13-MAR-12,Chandler,,en,65.92.50.204,rbaxter_53@sympatico.ca,15245114,000000123895770,4,4,send an e-mail that my service was ending soon rather than taking the chance that I would be signed into your web site to get the 'pop up' notice,2
348653,14-MAR-12,07-MAR-12,Mustapha,,fr,174.92.233.252,l.vincent7@sympatico.ca,15174012,000000123763945,4,3,"Vous avez trouvé une solution à mon problème de facturation cependant, on m'avait assuré qu'avec le nouveau forfait proposé je ne verrais pas de différence dans la vitesse sur internet (haute vitesse) mais que seule la quantité de téléchargement serait diminuée. Cela semblait être correct mais nous avons constaté que lorsque nous sommes sur internet en même temps que les enfants jouent sur XBox live, toutes les opérations devenaient très très lente (et sur l'ordi,et sur XBox). Pourquoi? Merci!",3
348654,14-MAR-12,13-MAR-12,Jenette,,en,70.24.151.49,darleendeschamps@sympatico.ca,15237702,000000123885797,5,5,,4
348655,14-MAR-12,13-MAR-12,Eric,,en,184.148.76.49,donday@sympatico.ca,15238234,000000123897420,4,3,"We have 2 computers now that can't sign out of hotmail, which apparently is a Windows issue: but its Bell's issue also since that's where our mail is kept. Bell should provide assistance with this issue, or offer an alternative (NOT Outlook Express since it can't be accessed remotely!).",3
348656,14-MAR-12,13-MAR-12,Nadine,,fr,174.92.230.87,dorj2@bell.net,15238264,000000123887139,4,5,,5
348657,14-MAR-12,12-MAR-12,Houcem,,fr,70.55.180.33,rolandcarriere@bell.net,15232070,000000123862520,4,4,,5
348658,14-MAR-12,13-MAR-12,Anne,,en,70.49.4.179,brutus63@sympatico.ca,15236668,000000123895016,5,5,"It should of been solved the first call.

Ann solved the problem and sent us a new modem that we recieved the very next day. We were very impressed ",5
348659,14-MAR-12,06-MAR-12,Jay,,en,70.51.225.108,wmissal@sympatico.ca,15166594,000000123752947,4,5,,5
348660,14-MAR-12,13-MAR-12,Pradeep,,en,70.27.159.215,wabaxter@sympatico.ca,15247806,000000123901024,5,5,Can not think of anything else you could have done.,5
348661,14-MAR-12,13-MAR-12,Manel,,en,67.71.83.145,bertrand.larrivee@sympatico.ca,15236220,000000123890381,5,5,"After discussing with my husband the information I got from my first call, we finally decided to go ahead with the changes.",5
348662,12-MAR-12,11-MAR-12,Alexandra,,en,184.147.24.17,michael.smithson@sympatico.ca,15218622,000000123851279,5,5,,4
348663,12-MAR-12,10-MAR-12,Leslie,,en,70.31.92.90,deborah.madersbacher@sympatico.ca,15206987,000000123827486,5,4,,5
348664,12-MAR-12,11-MAR-12,Robert,,en,74.12.251.58,craigbremner@sympatico.ca,15215591,000000123846143,5,4,Not change my rural Internet service.....I might as well throw my new apple tv out the fricking window.  Corporate thieves!!  ,1
348665,12-MAR-12,11-MAR-12,Nandhini,,en,70.30.68.68,kevinmcb@sympatico.ca,15217714,000000123847060,5,5,,5
348666,12-MAR-12,07-MAR-12,Grace,,en,67.68.44.202,h.miller@sympatico.ca,15171753,000000123771386,3,2,"I asked that my email be routed ONLY to Microsoft Outlook  and that NO email go to Bell Mail/Windows Live(Inbox,Junk,Sent Deleted).However mail continues to go to Bell Mail and some do not go to Microsoft Outlook causing me to miss some messagea.This despite one of your technitions taking over my computer and attempting to correct the problem.Please Help!",4
348667,12-MAR-12,11-MAR-12,Danielle,,en,70.26.48.177,mitchpalmer@sympatico.ca,15218712,000000123844954,4,3,I believe the representative did what she could wtihin her authority. I still feel I am likely to find more service available at a lower price than currentyl paying.,3
348668,12-MAR-12,13-SEP-11,Philo,,en,174.95.52.221,dineshdsouza@sympatico.ca,13236716,000000119859494,1,4,"The representative needs a crash course on courtesy and professionalism.

I remember the call well - it was to reset some passwords on my e-mail accounts.

Although the representative solved the problem, she did so in a rude and unprofessional way while giving me instructions.  This is completely out of character for a Bell representative - I have been a Bell customer for 20 years and continue to be one purely on the strength on Bell's excellent customer service.

",3
348669,12-MAR-12,11-MAR-12,Houda,,fr,76.67.204.145,claudette.dorais@sympatico.ca,15215502,000000123844570,3,4,"Durant l'appel, la ligne téléphonique était très mauvaise.  J'aurais aimé que la personne me rappelle sur une autre ligne.  J'avais de la misère à comprendre ses questions.  Aussi, elle me parlait d'un bouton Reset sur le modem quant c'était un petit trou (j'ai cherché pendant plusieur minutes quelque chose qu'on interprétait pas de la même façon).  Par contre, elle m'a redirigée pour un technicien à l'externe et quelqu'un est passé cet pm et très satisfait du travail.  Tout fonctionne maintenant.  MERCI!",4
348670,12-MAR-12,11-MAR-12,Estephania,,en,65.92.152.2,darlene.avery050@sympatico.ca,15215752,000000123847676,3,1,"To begin, it takes too much time time pressing one, pressing two and so on to get an actual person!!  It is extremely frustrating.",2
348671,12-MAR-12,10-MAR-12,Azza,,fr,174.92.185.23,bddaigle@sympatico.ca,15205712,000000123831527,5,4,,5
348672,12-MAR-12,11-MAR-12,Bob,,en,65.93.163.230,joyce39@sympatico.ca,15217488,000000123848986,5,5,,5
348673,12-MAR-12,09-MAR-12,Padala,,en,184.147.115.97,eleanor.clarke@bell.net,15195795,000000123808115,5,5,,4
348674,13-MAR-12,12-MAR-12,Houcem,,fr,70.55.100.18,michel.oligny@sympatico.ca,15229822,000000123875432,1,1,J'ai trouvé cet agent très arrogant et non serviable.,1
348675,13-MAR-12,12-MAR-12,Houda,,fr,70.49.55.225,clparis@bell.net,15223648,000000123858491,4,4,,5
348676,13-MAR-12,12-MAR-12,Ashley,,en,70.48.110.55,gloria57@sympatico.ca,15225856,000000123865012,4,5,,4
349070,16-MAR-12,15-MAR-12,Leah,,en,199.246.2.11,bettyjo.penner@sympatico.ca,15249616,000000123934994,5,4,"Had you followed through with the pricing I was given in December 2011, I would not have needed to call back.  Then my bill would not have reached $600 in 2 months! Also, I was given $73/month for Satelite and then was told that that particular special was not available!  You people lock us into contracts but I have yet to see you hold up your end of the bargain.",3
349071,16-MAR-12,15-MAR-12,John,,en,69.158.138.11,el.kowall@sympatico.ca,15251650,000000123936127,1,1,call Gogers tv,1
349072,16-MAR-12,15-MAR-12,Sebastien,,en,70.50.59.229,tokaz@sympatico.ca,15259662,000000123942558,5,5,,5
349073,16-MAR-12,15-MAR-12,Basker,,en,65.95.104.249,hilja@sympatico.ca,15252966,000000123936446,5,5,nothing,4
349074,16-MAR-12,15-MAR-12,Salvador,,en,206.177.43.69,wolf.lake@sympatico.ca,15260246,000000123953763,4,4,,4
349075,16-MAR-12,15-MAR-12,Katherine,,en,67.70.3.8,tlahoud@sympatico.ca,15259632,000000123951414,4,4,,3
349076,16-MAR-12,16-MAR-12,Lamya,,fr,184.144.167.18,hugjac@sympatico.ca,15253058,000000123954998,4,5,,5
349077,16-MAR-12,13-MAR-12,Don,,en,69.158.143.107,dandibiccari@sympatico.ca,15237606,000000123900646,1,1,SEND OUT A BILL OR CALL WITHIN A MONTH NOT 3 OH AND WHEN I SAID YES TO A BUNDLE BILL THAT MENT ALL BILLS TOGETHER AS ONE DONT LEAVE ONE OUT. ,1
349078,16-MAR-12,16-MAR-12,Asir raja,,en,174.92.114.147,laughlin2@bell.net,15254858,000000123955466,4,5,we are back on line...Thank you,4
349079,16-MAR-12,08-MAR-12,Daniel,,en,174.93.29.93,stanmech@sympatico.ca,15190730,000000123796890,5,5,,5
349080,16-MAR-12,15-MAR-12,Patrick,,fr,67.68.199.226,robrocup@sympatico.ca,15258194,000000123938156,5,5,,5
349081,16-MAR-12,15-MAR-12,Linda,,en,76.68.14.50,silques7@bell.net,15258886,000000123936887,3,3,"I called because  my computer  was slow, but I find  it is still slow",3
349082,16-MAR-12,15-MAR-12,Anusha,,en,174.88.135.96,ajwdmcl@sympatico.ca,15248754,000000123941197,5,5,I think everthing was done well Thepersone was very polite and helpful,5
349083,16-MAR-12,15-MAR-12,Jose,,en,70.27.62.160,andy.fowler@sympatico.ca,15249032,000000123953373,5,5,,5
349084,16-MAR-12,07-MAR-12,Roy,,en,74.15.241.97,rusticfarmandalusians@sympatico.ca,15177858,000000123781017,1,1,"I had no problem with my wi-max internet
now the hub which was to be faster does not work in my area. I am now forced to go with another provider. In the past week I spent many hours on the phone with bell agents. Most of them not very helpful. I am also with bell for the phone and tv. I will also be looking for other providers. I think bell as made a big mistake with cancelling the wi-max internet. You will loose many customers because the hub does not work in alot of rural areas.
                                   
",1
349085,17-MAR-12,15-MAR-12,Aprajit,,en,206.177.43.73,dlenz@sympatico.ca,15251314,000000123954303,5,5,,4
349086,17-MAR-12,15-MAR-12,Mathew,,fr,70.30.152.119,laurier.morency@sympatico.ca,15254886,000000123942450,1,1,60 minutes au téléphone et six préposés n'ont pas répondu à mes attentes pour modifier mon abonnement internet. Je crois qu'il est facile de faire mieux. Mon abonnement n'est toujours pas modifié. ,2
349087,17-MAR-12,16-MAR-12,Jose,,en,70.50.198.250,jim.bev2@sympatico.ca,15253788,000000123955056,5,4,Nothing.,5
349088,12-MAR-12,09-MAR-12,Luis,,en,50.100.50.244,sonny.soehner@sympatico.ca,15203342,000000123822484,5,5,,5
349089,12-MAR-12,08-MAR-12,Anis,,fr,74.15.115.73,francine.pelletier@bell.net,15183756,000000123793636,3,3,La personne qui m'a répondu était extrêmement gentille. Je n'étais pas convaincue du bien-fondé de sa solution mais elle m'a expliqué que c'était la marche à suivre. Heureusement qu'une personne charitable de mon édifice a pris la livraison de Purolator car je travaille et l'entrepôt de Purolator est assez loin. J'avais demandé que ce soit envoyé par Poste Canada. Aujourd'hui le bidule fonctionne mais pour combien de temps... Ces interruptions de service sont très déroutantes et frustrantes.,3
349090,14-MAR-12,13-MAR-12,Amine,,fr,76.65.83.138,jeacar@bell.net,15240626,000000123890315,3,2,,4
349091,14-MAR-12,13-MAR-12,Suresh,,en,70.27.34.165,curriers@sympatico.ca,15237484,000000123887230,1,1,This was my 3rd call as the previous 2 were dropped. Customer rep did not understand my question and she resolved by arranging to send someone to my house today. Still no faith in Bell considering switching to Rogers. ,1
349092,14-MAR-12,13-MAR-12,Rashika,,en,174.91.49.84,susanne.j@sympatico.ca,15246900,000000123898414,5,5,,5
349093,14-MAR-12,13-MAR-12,Rod,,en,76.71.93.145,jackielauder@sympatico.ca,15240292,000000123900265,5,5,nothing,4
349094,14-MAR-12,13-MAR-12,Farah,,en,174.89.54.67,bill.siscos@sympatico.ca,15236326,000000123881470,5,5,N/A,5
349095,14-MAR-12,13-MAR-12,Ralph,,fr,174.88.87.63,mariannevincent@bell.net,15242866,000000123890229,5,5,,5
349096,14-MAR-12,13-MAR-12,Alyssa,,en,70.26.52.7,lslavens@sympatico.ca,15242424,000000123894188,5,5,"The agent I spoke to on Sunday at Bell was totally beligerant to me and accused me of fabricating certain information.  This was totally false.  Alyssa was able to understand my issue and resolve it;  whereas, the first agent was unable to.",4
349097,14-MAR-12,13-MAR-12,Salma,,fr,69.156.123.53,mecaniquemaski@sympatico.ca,15243262,000000123882332,4,4,"Me confirmer par internet mon nouveau service avec les explications de ce service et la date que le service prendra effet.
Merci
Réjean Clément ",5
349098,14-MAR-12,13-MAR-12,Naveen,,en,74.14.205.138,drivard@bell.net,15238332,000000123894150,4,4,,5
349099,14-MAR-12,12-MAR-12,Haythem,,fr,67.68.209.92,g.angers@sympatico.ca,15225488,000000123862549,5,4,"J'ai inscrit Oui à la deuxième question car je n'aurai l'assurance que l'engagement de Haythem sera respecté qu'à la réception de ma prochaine facture.  Mon appel visait à faire respecter l'engagement d'un autre employé).  Le service de Haythem a été impeccable...pour la suite on verra.
",4
349100,14-MAR-12,13-MAR-12,Walter,,en,184.144.22.23,redstone_6@sympatico.ca,15245176,000000123897246,4,2,"Getting my email working smoothly so-that I don't have to be constantly calling in would make me a happy camper.                                                                  May I say that this problem has been ongoing ever since signing on for the internet about four or more years ago.      The Tech Rep may get it going for a while,with varying intervals of success,but then the problem magically reappears.",3
349101,14-MAR-12,12-MAR-12,Dawood,,en,64.229.151.81,rwilton@sympatico.ca,15232248,000000123862625,5,5,My problem was completely resolved. All my questions answered fully answered fully. Your representative (Mary) was patient made sure that I understood the how to. She passed me to the proper people to fully solve problem. She followed up to make sure things worked. I would  hope  that I would speak to her with any problem in the future .,5
349102,14-MAR-12,13-MAR-12,John,,en,70.51.30.114,bgmmtl@sympatico.ca,15236274,000000123891175,5,5,"Stop asking your employees at call centers in other parts of the world to adopt a ""Western"" name, simply because it is easier for us ""Westerners"" to pronounce. ",4
349513,13-APR-12,13-APR-12,Mir,,en,174.89.29.176,drm58@bell.net,15263634,000000124544364,4,4,Explain why my DSL line was downgraded in the first place. Was told probably good reason when it was done. ?? Not very good!,3
349514,13-APR-12,13-APR-12,Ibtissem,,fr,74.15.214.219,robert412@bell.net,15270014,000000124539039,5,5,,4
349515,13-APR-12,13-APR-12,Rym,,fr,70.52.64.61,devise2@bell.net,15263320,000000124544009,2,2,"de me maiter de la fidre  et  les problaime  serai fini  et a+
",1
349516,13-APR-12,13-APR-12,Diego,,en,184.144.25.86,mybonney@sympatico.ca,15268560,000000124539369,5,5,,5
349517,13-APR-12,13-APR-12,Wayne,,en,64.229.227.160,mjbo@bell.net,15268282,000000124548088,5,5,"your cover letter says  J Bobinski
Please change that to M,the initial of my 1st name 
 ",4
349518,13-APR-12,13-APR-12,Sowmya,,en,174.95.147.139,lwcurrie@sympatico.ca,15267326,000000124541236,4,4,"I understand that the 613 area was having trouble today  but, I waited 40minutes for help, that s not acceptable.",2
349519,13-APR-12,13-APR-12,Mohamed,,fr,184.144.239.97,alain326@sympatico.ca,15260960,000000124541129,5,5,"rien pour le moment,  car je dois lire le guide de référence pour le réseautage a domicile sans fil, après je verrai si j'ai des problemes",5
349520,13-APR-12,12-APR-12,Henry,,en,64.229.122.13,tfattal@sympatico.ca,15271374,000000124535669,5,5,,5
349521,13-APR-12,12-APR-12,Mauricio,,en,184.151.61.240,my3sons09@sympatico.ca,15268558,000000124534786,3,1,"Not left me stranded without Internet!!!  Know your market - I live in the North with no opportunity for DSL service, I paid for my Wymax modem in full and paid my bill yet u have upgraded to a ""more expensive"" model :(. I am going with xplorenet, my son needs to be online on April 17th to pick his next round of courses for college, my other son has job app's out via Internet...not a cool move Bell AND apparently I was notified of the change????? Do I sound like I got the message???? ",1
349522,13-APR-12,13-APR-12,Daniella,,en,70.48.187.185,tmlaurans@sympatico.ca,15271486,000000124549436,5,5,"If I have to be home when they come, please inform me if you changed the time when the man will arrive.
that's the people who work on the lines
outside",4
349523,13-APR-12,13-APR-12,Pradeep,,en,64.231.7.244,billsmith4@sympatico.ca,15261784,000000124547366,,4,My problem was resolved late afternoon after 3rd call .I got the most help when I was transferred to a problem update centre later in the afternoon -it seemed to be more of a technical centre than the previous two calls to a help desk -lower level which seemed to be a minimum help desk.I have had no trouble with my internet connection in over 10 yrs until to-day  ,4
349524,13-APR-12,13-APR-12,Ibtissem,,fr,184.144.144.183,anita-elzear@sympatico.ca,15261230,000000124540166,5,4,je suis satisfait du résultat.,5
349525,13-APR-12,13-APR-12,Erick,,en,174.93.43.165,martyn.thomas@sympatico.ca,15267762,000000124542688,5,5,Only problem was the approx. 27 minute wait time. If the music was improved it would not be a problem.,4
349526,13-APR-12,13-APR-12,Samson,,en,65.93.108.40,ejireland@sympatico.ca,15263806,000000124547801,3,3,have speakers who speak English clearly and slowly,3
349527,13-APR-12,13-APR-12,Sondes,,fr,174.91.243.123,therien.jacqueline@sympatico.ca,15271422,000000124543894,5,4,rien de plus.,5
349528,13-APR-12,13-APR-12,Dheeraj,,en,76.65.140.123,jimcim@sympatico.ca,15265812,000000124549325,5,5,Nothing,4
349529,13-APR-12,13-APR-12,Joseff,,en,70.53.105.252,gemini2@sympatico.ca,15264500,000000124545234,5,5,,5
349530,13-APR-12,12-APR-12,Stedman,,fr,76.68.174.191,robert.marleau@sympatico.ca,15269998,000000124534622,5,5,,5
349531,15-MAR-12,13-MAR-12,Grace,,en,65.95.56.27,lisazupancic@sympatico.ca,15242226,000000123900561,1,1,"My internet DOES NOT work properly.  I have called numerous times, and have basically been told that the lines into the area are not good.  Nothing gets resolved.

My bell mail is so unstable, it is continually trying to connect and shows ""not responding"" most of the time.  It is VERY frustrating, when I am being told my data usage is at or near the maximum, and it is being eaten up from my bell mail constantly trying to connect.  In the afternoon (3-11pm) it rarely works for more than a few moment at a time.  Often, I get cut out of what I am doing and have to start again.  To attach a file to an email, almost always results in losing the email when it says it didn't work.

FIX MY SERVICE NOW!!!!!!!!!!!!!!!!!!!!!!!!",1
349532,20-MAR-12,04-MAR-12,Kevin,,en,74.15.243.199,sthorsell@sympatico.ca,15142852,000000123697639,1,1,Contact me.  No one has followed up on this issue.  Basically I feel that I should be given a credit for the time I took out of my Sunday afternoon (approx. 40min in total) to subscribe for your new service because Bell decided to cancelled my old service.  I did not ask to have my old service cancelled.  Now I am spending more time answering this survey and presumably even more time when a supervisor finally calls me back.   Please call me home 613-836-2098.  Cell 613-762-7091.  Work 613-949-1797.  Steve,2
349533,20-MAR-12,13-MAR-12,Partha,,en,65.94.199.24,tamara24@sympatico.ca,15247064,000000123899024,3,,Turns out verifying my address for the delivery of the filters was not enough - took the agent today (20MAR) to determine that 2 deliveries went to an address I have not lived at for 6 years!  Very frustrating to have 3 WEEKS of interrupted internet service in a vitally important home office to determine that someone at Bell's end did not update all the addresses when notified of my change of address 6 YEARS ago.,2
349534,20-MAR-12,07-MAR-12,Stephan,,en,64.229.123.214,ddoyle1@sympatico.ca,15169852,000000123783031,1,1,Please - I need someone to call me during the day at 416-643-5345.  My problems have been going on since September and are still going on.  Nobody seems to be able to fix this.  It is just getting worse.  I need this problem fixed !!!,1
349535,21-MAR-12,15-MAR-12,Uzair,,en,174.92.74.163,iamawiseman@bell.net,15253096,000000123934712,5,5,nothing,5
349536,22-MAR-12,09-MAR-12,Sriram,,en,70.48.205.202,shirdel@sympatico.ca,15203138,000000123817477,3,1,"You could have suggested that a bell internet technician could come to check on the problem. One did come after another call I made, Now the problem seems corrected. I would still reccomend Bell as I am a loyal customer.",5
349537,23-MAR-12,15-MAR-12,Manel,,fr,70.48.26.209,yves.theroux@sympatico.ca,15260388,000000123944385,5,5,rien,5
349538,23-MAR-12,15-MAR-12,Abdulkarim,,en,70.50.184.145,Turner.s@bell.net,15248530,000000123937118,2,2,My bills are not what I am told they are going to be.  Each time I am told that this will correct the problem and it does not.  then I have to call again.  Very frustrated.  I was told that they are fixed my internet and yet it is still not fixed.,2
349539,25-MAR-12,11-MAR-12,Hemanth Kumar,,en,64.231.221.63,james007bond@bell.net,15217088,000000123843978,1,1,"treat your customers with respect take care of them more so us I am not happy never had to deal with a well known company that does not know what they are doing
",1
348231,13-APR-12,12-APR-12,Munuganti Gyaneshwar,,en,70.26.149.213,christorti@sympatico.ca,15262552,000000124534957,5,4,Better communication from past phoned in problems. Everyone seems to be hearing of a repeating problem for the first time. The protocol that needs to be followed when a promblem is present should only be needed once. I called about 6 times over a month and had to spend a lot of time on the line giving the same information to everyone each time. A waste of my time. (Hopefully this survey isn't) My answer to question 4 is an overall BELL score and not representative of the persons I had to speak to. (If you actually read this as opposed to cpu generated score for you staff which if is the case I am sorry to them).,1
348232,13-APR-12,12-APR-12,Philip,,en,70.53.36.222,fpmclean@sympatico.ca,15264180,000000124536672,5,5,,5
348233,13-APR-12,13-APR-12,Gavin,,en,184.146.1.159,j.glass@bell.net,15265300,000000124550542,4,3,Only problem now is that I cannot open Internet Explorer for some reason and have not had the time to call back to find out what went wrong as I will have to go through the whole process of finding the right person to help me and that can take a long time.  ,4
348234,13-APR-12,13-APR-12,David,,en,76.64.96.23,bbrenner@sympatico.ca,15261612,000000124547719,5,1,lower your prices.  increase the gigs. of my internet to match cogeco's or i promise I am gone as soon as my contract is up this summer. ,1
348235,13-APR-12,13-APR-12,Arun,,en,174.88.154.82,aggiewilfred@bell.net,15260890,000000124541479,5,5,Free personal vault,5
348236,13-APR-12,12-APR-12,Caroline,,en,64.231.183.84,juzun@sympatico.ca,15266322,000000124536952,4,4,,4
348237,13-APR-12,13-APR-12,Ronald,,en,70.31.6.181,alanjones3@sympatico.ca,15260972,000000124538995,1,1,"Have a person understand that the problem was not with my computer setup. The problem was with my email. Outlook worked ok for 4 years. Therefore, the settings on Outlook must be good, unless the Bell server had changed the requirements. In the end since there were no feasible suggestions coming from the ""expert"" I terminated the call. I suspect there is a problem with the server.",2
348238,13-APR-12,13-APR-12,Mohammed Zaid,,en,184.148.188.48,cramphorns@sympatico.ca,15262778,000000124545549,5,5,"Nothing!
One thing though, I didn't know that an access password had to contain an upper case character. Mine ,up until today was all lower case letters  (and numbers)and worked OK.I hadn't been informed of the new arrangement!",5
348239,13-APR-12,13-APR-12,Andrew,,en,71.99.23.15,rich.baker@sympatico.ca,15269846,000000124543553,3,2,"I AM TOLD THAT BELL PORTABLE IS NO LONGER AVAILABLE AND MY SERVICE WAS CANCELLED-Mine you my monthly bills has been paid promply every month but am told that you sent 3 letters to notify me about this. I know this isn't your concern but I spent the winter in Florida so I didn't get any mail.I would have thought an e-mail could handle the situation (cheaper too) but your people in their wisdom cancelled my service . Bell can send all kinds of add thru the e-mail but can't notify someone that they should call rthe office before the service (that has been paid in full) is cancelled.Not good business  as far as I'm concerned. If I had more space I could go on but I'll leave it as is for now, but I will be home next week to continue with my frustration.",2
348240,13-APR-12,13-APR-12,Cecile,,en,65.95.127.154,j.weed@sympatico.ca,15265336,000000124548545,3,4,Stop assuming the problem is not with Bell equipment.,3
348241,13-APR-12,13-APR-12,Sheng,,en,70.29.10.111,catsarehere@sympatico.ca,15262326,000000124551207,5,5,Nothing I can think of.,5
348242,13-APR-12,13-APR-12,Rahim,,en,70.31.121.154,abraham1456@sympatico.ca,15260824,000000124540947,2,2,Hire employees who actually know Canada???,2
348243,11-MAR-12,09-MAR-12,Mokhtar,,fr,69.159.164.147,pierbis@bell.net,15201566,000000123806812,1,1,"Répondre adéquatement à mes questions 
Résoudre mon léger problème

lui il a rien fait",1
348244,13-APR-12,13-APR-12,Romeo,,en,70.30.91.71,drsgsm@sympatico.ca,15263640,000000124543242,1,1,Answer my question....without attitute...I am the paying customer.  this rep sucked!  ,1
348245,13-APR-12,13-APR-12,Franssesca,,en,70.51.96.247,dorothy.iler@sympatico.ca,15263574,000000124546590,1,1,"Franssesca didn't do anything for me.
I asked to speak with someone in Canada and was unable to get connected.",1
348246,13-APR-12,13-APR-12,Christopher,,en,76.64.13.192,e.ermel@sympatico.ca,15263734,000000124549785,5,4,nothing,4
348247,13-APR-12,12-APR-12,Richard,,fr,65.94.209.85,claudelang@sympatico.ca,15262626,000000124535719,5,2,"Rien. Malheureusement la condition que j'expérimente est intermitente. Si ça se reproduit, je devrai rappeler et on enverra un tech.",5
348248,13-APR-12,13-APR-12,Kevin,,fr,65.94.211.144,nghislane@sympatico.ca,15268630,000000124549901,4,4,"je pense qu'il faut prendre en consideration les anciens clients ou plutot les fideles, leur offrir le meilleur service surtout pour les clients qui respectent la date du paiment.merci ",4
348249,13-APR-12,13-APR-12,Eric,,en,174.94.87.149,sharoncarbray@sympatico.ca,15270678,000000124549265,5,4,let me speak to Eric before going to India,3
348250,13-APR-12,13-APR-12,Ali,,en,64.228.157.19,bisenberger@sympatico.ca,15261798,000000124546773,,,"How about hiring representatives who 
actually speak understandable English?

Nothing catches on with your forever scheming company faster than a new way to gouge their customers.",1
348251,13-APR-12,13-APR-12,Dinesh,,en,184.148.187.26,les.johnson@sympatico.ca,15266968,000000124541590,5,5,"Two things
I was on hold for 30 minutes waiting for a representative .... unacceptable
My internet didn't work because maintenance was being done. Not being advised in advance ..... unacceptable",3
348252,13-APR-12,13-APR-12,Bry,,en,174.92.100.33,alssketc@sympatico.ca,15261096,000000124544358,4,4,The two agents before I was transferred to the Loyalty Dept. were not helpful at all.  The first I could bearly understand and disconnected my call while trying to transfer it.  The second was somewhat better but could only give me the standard responses re charges.,4
348253,13-APR-12,13-APR-12,Shakeel,,en,70.30.135.97,lechs@sympatico.ca,15266918,000000124548954,4,4,nothing,3
348254,13-APR-12,13-APR-12,Rodolfo,,en,174.88.154.13,carolynrobb@bell.net,15262276,000000124548237,5,5,Nothing,5
348255,13-APR-12,13-APR-12,Rahul,,en,174.93.42.61,rob.mitchell@sympatico.ca,15269984,000000124540823,2,1,Have someone in Canada answer the phone. ,3
348256,13-APR-12,13-APR-12,Colleen,,en,76.67.106.235,loral@bell.net,15267168,000000124546233,,,"Tell us why after 3 yrs. of being a sympatico customer, we lost our internet for 3 days, and then told we are not in the system. Your tech guy does not know why ,and your office does not know why. The tech got us up and running for the time being by putting us on a vacant line.What's next?",
348257,13-APR-12,13-APR-12,Alejandro,,en,174.88.41.77,robert.anderson8@sympatico.ca,15269988,000000124550355,4,5,"Nothing to add for improvement, just the service rep was easy to understand, quckly diagnosed problem and apply parameter changes for resolution. ",4
348677,15-MAR-12,13-MAR-12,Noureddine,,fr,174.92.253.250,gaston.plourde3@sympatico.ca,15239194,000000123897412,4,4,Le problème rencontré était le résultat d'une panne d'électricité. Le technicien a fait ce qu'il a pu pour rétablir la connexion au wifi,5
348678,15-MAR-12,13-MAR-12,Elyes,,fr,174.92.253.250,gaston.plourde3@sympatico.ca,15239198,000000123905097,5,5,Bon service.,5
348679,16-MAR-12,15-MAR-12,Mireille,,en,76.69.14.60,s.charlebois@sympatico.ca,15258434,000000123951766,4,1,issue was with blackberry,4
348680,16-MAR-12,15-MAR-12,Cathy,,en,184.144.79.73,blamonta@bell.net,15249710,000000123940315,4,4,Iy was satisfactory.,4
348681,16-MAR-12,15-MAR-12,Haythem,,fr,70.55.52.204,lbarette@bell.net,15254904,000000123950957,5,5,Pour l'instant je suis satisfaite et je n'ai rien à vous suggérer pour améliorer le service,5
348682,16-MAR-12,15-MAR-12,Zulfiquar,,en,174.94.114.114,joan018@sympatico.ca,15253930,000000123942478,5,5,it was an excellent service as given...thank you,5
348683,16-MAR-12,15-MAR-12,Wayne,,en,65.92.5.2,michael.haddad@sympatico.ca,15256128,000000123952202,5,5,"Nothing more except offering to backdate the promo offer. Otherwise, everything was extremely well taken care. thanks",5
348684,16-MAR-12,15-MAR-12,Thorat,,en,184.146.85.65,b.pryde@bell.net,15249334,000000123947142,5,4,,4
348685,16-MAR-12,02-MAR-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,15114952,000000123675208,5,4,,5
348686,16-MAR-12,02-MAR-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,15114954,000000123670307,5,5,,4
348687,16-MAR-12,09-MAR-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,15193614,000000123818514,5,4,,3
348688,16-MAR-12,15-MAR-12,Souhail,,fr,74.14.249.131,lemjoe@sympatico.ca,15254966,000000123939842,4,4,,4
348689,16-MAR-12,12-MAR-12,Kelly,,en,64.229.182.229,rsukhu@sympatico.ca,15232214,000000123861162,3,4,My experience in getting this installation was terrible. I waited all day only to find out that the technician lied that I was not ready to have the work done when I called at 9.10am on Mar 16 to confirm I am home waiting for the technician with the equipment I picked up from Purolator. He wrote a report that I was not ready and scheduled another call on Mar 19 without my knowledge. I spent 1.5 hr on the phone to resolve this issue. i was told the matter was escalated and no one call me back as to how this will be resolved.I wasted a day from work as I was told I have to be home from 8am to 5pm.Bell's staff has no respect for the customer and their time. I would like to know what bell is going to do about this matter that the technician lied and made another appointment without talking to.I called at 9.10am to confirm I am home because someone shared an experience that sometimes the technician would not show and then write a report that no one is home. I am very upset that I wasted a day and nothing was done to provide the service that I pay Bell for and the technician lied and he scheduled another service call without my knowledge. This is awful business practice.,1
348690,16-MAR-12,29-FEB-12,Francis,,en,50.101.227.219,steven.pollinton@sympatico.ca,15098602,000000123606708,5,5,,5
348691,16-MAR-12,15-MAR-12,Liza,,en,70.49.104.5,hughandmary@bell.net,15253056,000000123944491,5,5,"Nothing!  Agent EX69740 went beyond the call of duty, in my opinion.  She was efficient, courteous, patient and most helpful to this slowing-down 82-year-old grandfather!  I thank her sincerely yet again.  I have been a Bell customer since emigrating  to Canada in 1957 from England, and this latest experience was as good as it gets!",5
348692,16-MAR-12,21-FEB-12,Wissem,,fr,69.162.137.134,bluenotes2@sympatico.ca,14995264,000000123435786,4,4,,4
348693,16-MAR-12,06-MAR-12,O'Neil,,en,70.50.96.21,macsbooth@sympatico.ca,15161332,000000123741577,5,5,rep was friendly and very helpful,4
348694,11-MAR-12,08-MAR-12,Krishidhar,,en,64.229.228.192,jresendes@bell.net,15185718,000000123801435,5,4,Nothing Excelente Service,5
348695,11-MAR-12,09-MAR-12,Moises,,en,184.148.117.251,darlene.kinsella@sympatico.ca,15194910,000000123820049,5,3,,5
348696,11-MAR-12,07-MAR-12,Jose,,en,64.228.149.66,skornobis@bell.net,15178480,000000123777722,5,5,nothing,5
348697,11-MAR-12,10-MAR-12,Silumula Swathi,,en,70.53.29.58,helenchard@sympatico.ca,15208418,000000123836822,1,1,The reception kept being lost and on top of that I couldn't understand the lady because of her accent.,4
348698,12-MAR-12,11-MAR-12,Oscar Ernesto,,en,65.95.147.119,Kelly53@sympatico.ca,15214230,000000123842419,5,4,"In this case the technician was very thorough and efficient. I was impressed.
Would be very hard fund one thing to improve upon.  ",5
348699,12-MAR-12,09-MAR-12,Mohamed,,fr,70.51.145.41,lisette.gagnon@bell.net,15199258,000000123808545,5,5,,5
348700,12-MAR-12,10-MAR-12,Jorge Alberto,,en,174.95.91.66,harmonyc@sympatico.ca,15208356,000000123833321,2,4,"I wanted the Sympatico dial-up # for the nearest access point to the 705 area code phone I was using.  It should be in the telephone book on Bell #s page, but isn't.  It took the Operator (who was obviously not in Canada) a long time to find it. ",3
348701,12-MAR-12,10-MAR-12,Carlos,,en,174.95.91.66,harmonyc@sympatico.ca,15208358,000000123832391,4,4,,4
348702,12-MAR-12,09-MAR-12,Timmy,,en,70.54.9.137,imveliky@sympatico.ca,15197287,000000123814418,5,5,"Timmy was extremely helpful. The service I received on 1 March was so messed up, that even he had to create new accounts for the phone and my internet. The issue is still not resolved, as I am waiting for the modem to arrive and the ""bundle"" package, which I still have to phone about, but I must say that Timmy was extremely patient and helpful. I really appreciated his help.  Thank you.",3
348703,12-MAR-12,07-MAR-12,Bry,,en,70.26.93.132,jack.king@sympatico.ca,15172372,000000123766929,5,5,"He installed Fibe 16 replacing Fibe 12 and it was veryquick and satisfactory.
Very courteous and answered all questions",4
348704,12-MAR-12,11-MAR-12,Abdulkarim,,fr,70.49.94.110,josephgattuso@sympatico.ca,15217470,000000123847532,5,5,rien,5
348705,13-MAR-12,12-MAR-12,Salvador,,en,70.51.108.81,shiraz1944@sympatico.ca,15232820,000000123864173,5,5,,5
348706,13-MAR-12,12-MAR-12,Samy,,fr,50.100.131.225,l_lacroix@sympatico.ca,15228208,000000123868549,1,4,"J'ai demander de l'aide pour mon internet sur mon Iphone4S, que je me suis acheter récemment, le mrs. qui m'a aider était impatient,je ne comprenais pas la moitié ce qu'il disait, je ne suis pas racisme, mais j'aime comprendre quant on me parle,si je le fait répéter il hausse la voix, pourquoi pas ce faire servir par des gens du Québec, et si je demande de l'aide c'est parce que je ne sais pas,je ne suis pas technicienne, je suis consommateur. Mon ami à acheter le même tel. chez Télus et il lui on toute programmer, moi chez Bell je n'ai même pas eu d'explication sur le fonctionnement de mon téléphone,,,je suis bien déçu du services de Bell.
Désoler, mais c'est comme çà qu'on est traiter après tout le nombre d'année que nous sommes clients chez Bell.",2
349103,14-MAR-12,13-MAR-12,Med Anouar,,fr,70.30.171.30,lise.blaquiere@sympatico.ca,15242230,000000123896090,4,4,Aucun ajout car il a su bien m'entendre et faire ce qu'il fallait pour venir m'aider pour me diriger afin que je puisse régler mon problème de connexion internet non fonctionnelle.,4
349104,14-MAR-12,13-MAR-12,Brenda,,en,64.231.3.63,turboplane@sympatico.ca,15247554,000000123902489,5,5,Unfortuntely there was more to the process of setting up this iPad from the Bell end and I had to call for support  again . But in the end I was cry pleased with both support technicians,5
349105,14-MAR-12,13-MAR-12,Shashank,,en,184.146.105.120,frindaschmidt@sympatico.ca,15239024,000000123896913,1,1,"The first agent tried to help but could not go further & referred me to the""specialist"" who was not at all helpful. He would not listen when I tried to explain how the problem had arisen, and concluded we have a bad line,although everything else is working. We still have no Windows e-mail, 'Live' or otherwise on our new laptop. I 'chatted' with Darian in the morning and it appeared he had almost solved the problem, but the last move was stuck, time ran out, and I was back to square one. Obviously, we still need help but do not know who to turn to. ",2
349106,14-MAR-12,13-MAR-12,Ahmed,,fr,184.151.114.174,claudebolduc@bell.net,15237272,000000123883388,5,5,,5
349107,14-MAR-12,13-MAR-12,Mohamed,,fr,70.30.175.245,gilles091@sympatico.ca,15239384,000000123900057,1,1,"Après plus d'une heure et la troisième fois que j'Appel pour ce problème  je suis toujours au même point... interruption de l'Accès internet sur mon ordinateur  portable. Par contre l'Autre ordinateur portable que je pôssède fonctionne parfaitement.
J'Ai fait vérifier l'ordinateur par un technicien et tout fonctinne bien lorsqu'il est sur une autre connection Wifi... le technicien qui m'A répondu a été tout a fait courtois et je crois compétant...",2
349108,14-MAR-12,13-MAR-12,Olfa,,fr,174.91.251.22,pierre.leclair3@sympatico.ca,15244721,000000123889710,5,5,Rien de plus.....tout était parfait. Merci,5
349109,14-MAR-12,13-MAR-12,Cathy,,en,184.144.48.154,twotutsqmr@sympatico.ca,15247556,000000123891536,5,5,Nothing,5
349110,14-MAR-12,12-MAR-12,Walid,,fr,67.71.14.104,pilote.marcel@sympatico.ca,15231252,000000123871411,4,5,,5
349111,14-MAR-12,13-MAR-12,Anne,,en,70.48.1.238,len.bellamy@sympatico.ca,15242064,000000123892323,3,1,"The reepresentative was very friendly and pleasant. She appeared to have resolved my problem of receiving duplcate copies of e-mails and I said so when I rec'd a follow-up call earlier this evening, although Ihad not yet checked my e-mail today. Unfortunately when I checked I had rec'd e-mails in duplicate, including the follow-up e-mail from Tech Services",5
349112,14-MAR-12,12-MAR-12,Bedre,,en,74.14.30.24,fredao@sympatico.ca,15225454,000000123879439,1,1,TOO EXPENSIVE,2
349113,14-MAR-12,08-MAR-12,Nizar,,fr,69.157.174.65,desnoyers_2@sympatico.ca,15182926,000000123799565,3,5,"c'était évident que c'était le modem,j'ai passer 3-4soir au téléphone branche et rebranche les fils.avant de prendre la décision de venir le changer.je ne sais pas le quel a décider d'envoyer un tecnicien mais c'était la bonne décision.Mais tous le monde a qui j'ai parler toute la semaine ont été tres gentit. ",5
349114,14-MAR-12,13-MAR-12,Ronald,,en,184.147.114.179,marionlambert@sympatico.ca,15242934,000000123905162,5,4,,4
349115,14-MAR-12,13-MAR-12,Alexandre,,en,76.65.27.221,mepersaud@sympatico.ca,15243332,000000123881412,5,5,"i was very pleased with the technician 
and do not feel there was any need for 
improvement",5
349116,14-MAR-12,13-MAR-12,Abir,,fr,174.92.157.241,loredan@sympatico.ca,15242342,000000123881290,5,5,"diminuer les nombreuses mises en attente et rappels.
Les info transmises par M. Abir étaient claires et précises
Merci!!",4
349117,14-MAR-12,13-MAR-12,Ali,,en,65.93.117.24,normansherman@sympatico.ca,15244150,000000123903985,5,5,,5
349118,14-MAR-12,13-MAR-12,Lukasz,,en,70.48.255.252,stone_fly@bell.net,15246792,000000123893645,4,4,Our issue was handled professionally and efficiently.,4
349119,14-MAR-12,13-MAR-12,Mariem,,fr,70.29.244.163,andreefrescynet@sympatico.ca,15235578,000000123884809,4,4,,5
349120,14-MAR-12,13-MAR-12,Alfred,,en,76.67.24.147,btrush@bell.net,15236698,000000123883146,5,5,nothing....... Bell tech support staff are always friendly and knowlegeable!,5
349121,14-MAR-12,13-MAR-12,Edwin,,en,64.231.213.13,fjmiddleton@sympatico.ca,15238880,000000123881424,5,5,Edwin was very helpful.  Very Satisfied.,3
349122,14-MAR-12,13-MAR-12,Med Heni,,fr,70.53.142.233,pierre.calve@sympatico.ca,15244708,000000123890823,4,1,Mieux connaître le Macintosh,4
349123,14-MAR-12,13-MAR-12,Merly,,en,70.50.152.184,abauwens@sympatico.ca,15235076,000000123900792,5,2,,5
349124,14-MAR-12,13-MAR-12,Habil,,en,174.88.205.67,prwarham@sympatico.ca,15244891,000000123896147,5,5,"nothing. everything went smoothly, and the problem was corrected.",5
349125,14-MAR-12,13-MAR-12,Jacqueline,,en,70.53.130.11,anngarland@bell.net,15235696,000000123897338,5,5,Nothing,5
349126,14-MAR-12,13-MAR-12,Samantha,,en,70.53.130.11,anngarland@bell.net,15235698,000000123897238,5,5,,5
349127,14-MAR-12,13-MAR-12,Mohammed,,en,76.69.69.83,stephenpitcher@sympatico.ca,15246726,000000123894873,3,3,,5
349128,14-MAR-12,13-MAR-12,Edwin,,en,76.69.69.83,stephenpitcher@sympatico.ca,15246728,000000123900914,5,5,,5
349129,14-MAR-12,13-MAR-12,John,,en,69.158.70.120,jeannine.papineau@sympatico.ca,15240666,000000123897341,5,4,,5
349130,14-MAR-12,13-MAR-12,Soumaya,,fr,174.91.240.25,rtherrien_35@sympatico.ca,15245810,000000123892482,4,4,Mon problème a été règlé en partie car j'espère que je n'aurai pas de surprise sur ma prochaine facture.J'aimerais bien que l'entente que nous avons faite soit bien respectée.Je ne veux pas que l'on me facture une location du modem car la représentante m'a bien dit que je ne paierais pas de location du modem.,
349131,14-MAR-12,13-MAR-12,Brenda,,en,50.100.90.222,paddenswick44@sympatico.ca,15244344,000000123892109,4,4,,5
349132,14-MAR-12,13-MAR-12,Justine,,en,70.31.104.250,melemon@sympatico.ca,15243312,000000123896732,5,5,,4
349133,14-MAR-12,11-MAR-12,Samia,,fr,174.92.171.97,pierre.chuck.julie@sympatico.ca,15219242,000000123847868,4,3,"Donner le même tarif que les nouveaux membres avec le moderne inclus qui est de 6 mois pour la fibe 7,et ne pas me charger 49.95$ pour le moderne que je loue depuis plusieurs mois que je payait a 4.95$/mois qui est aussi inclus pour les nouveaux membres sens frais additionnel dans ce forfait.Ont va voire par la suite dans 3 mois ce qui ce passera.
Merci.Pierre
Merci ",3
349134,14-MAR-12,13-MAR-12,Catherine,,en,69.159.63.106,stephanie.carruthers@sympatico.ca,15246708,000000123886720,5,5,,4
349135,14-MAR-12,10-MAR-12,David,,en,70.53.56.213,sandycatherinelyall@sympatico.ca,15212658,000000123830393,4,5,"Everything was hadled well. One question though and there isn't any rush,but after re-activating sympatico e-mail we now do not have to use our password to activate as we did before.Why ?! YOU ARE WAXING BETTER ! ",4
349540,25-MAR-12,01-FEB-12,Silumula Swathi,,en,64.231.221.63,james007bond@bell.net,14817390,000000122998100,1,1,nothing was set up the wat it was asked you fried my t.v. hands down horrible company shame on you,1
349541,25-MAR-12,20-FEB-12,Gabriela,,en,174.91.155.128,deborah.pellew@sympatico.ca,14983756,000000123399778,4,4,,4
349542,29-MAR-12,15-MAR-12,Daniel,,fr,70.52.103.253,liseandre@bell.net,15255132,000000123937021,2,1,"internet toujours les memes problemes ne fonctionne pas et la meme chose pour la TV ...le travail n'a pas été fait 
merci..?",2
349543,31-MAR-12,12-MAR-12,Soumaya,,en,70.48.184.103,nicole.macmillan006@sympatico.ca,15230528,000000123871931,5,5,All good,4
349544,01-APR-12,17-FEB-12,Karla,,en,67.70.106.193,blairfield@sympatico.ca,14952426,000000123341780,5,5,,5
349545,02-APR-12,13-MAR-12,Sam,,en,159.33.10.92,whytehouse@sympatico.ca,15247894,000000123894634,3,4,"Firstly, there were four raises in my internet cost in one year.  Outrageous.
I was offended by Bell's response:  that I had received notice in advance as if notice would allow any number of increases. Sam was clearly reading a script and didn't understand my objection or because he's in the Philippines doesn't feel he has the authority to make a more sympathetic comeback. Customer service should be in Canada. ",3
349546,02-APR-12,09-MAR-12,Priyanka,,en,64.231.194.127,dkmisty@sympatico.ca,15195370,000000123812950,5,5,All I would say is to allow the customers quicker time to get to the support live line. Time is of the essence for many customers today.,5
349547,03-APR-12,12-MAR-12,Elmer,,en,76.69.24.52,wallythibodeau@bell.net,15234292,000000123878081,5,5,Nothing I can think of. Very good service.,4
349548,06-APR-12,06-APR-12,,,en,70.27.98.28,,,,5,4,,4
349549,06-APR-12,01-MAR-12,Matthew,,en,70.49.110.97,samkutty@bell.net,15111224,000000123650346,2,2,"As per the conversation with a rep, we did not receive a wriiten copy of the agreed offer as per our request. The mistake in the billing was not corrected and the total amount was not carried forward to the bill. our internet usage plan is 90 GB not 80 GB. If this mistakes are not rectified within two days we would proceed  with legal action. As this is an ongoing thing we get the wrong billing everytime after we switched to this company.",1
349550,07-APR-12,21-JUN-10,Josue,,en,70.48.40.61,rmiller1934@bell.net,8845859,000000109318918,5,5,,5
349551,08-APR-12,12-MAR-12,Ashley,,en,70.26.96.244,robino1@sympatico.ca,15232032,000000123866733,5,5,,5
349552,13-APR-12,13-APR-12,Jose,,en,74.12.87.180,jjwhomes@sympatico.ca,15265860,000000124548219,5,5,"OK, we should have options of whom we do business with.  Speaking to those in India doesn't always fair well, and this is kinda the norm.  Want to speak to those in Canada, whom have competence and respect for women. Truly.",2
349553,13-APR-12,12-APR-12,Mario,,en,50.100.39.83,butas@bell.net,15262100,000000124537463,4,2,,4
349554,13-APR-12,13-APR-12,Atiyah,,fr,174.89.254.133,d.dunton@sympatico.ca,15262904,000000124550014,5,5,rien du tout,3
349555,13-APR-12,13-APR-12,Fourat,,fr,70.48.157.233,josephgattuso@sympatico.ca,15266136,000000124548011,5,5,rien,5
349556,13-APR-12,13-APR-12,Khouloud,,fr,70.30.176.67,mmercier73@sympatico.ca,15268326,000000124544193,4,5,,5
349557,13-APR-12,13-APR-12,Dinesh,,en,65.94.204.235,anthony.alexander@sympatico.ca,15261282,000000124543399,5,5,In this particular case nothing-Dinesh the consultant was very helpful. It so happened I had a very bad cold and he was mindful of this and went the eextar step of assisting me without too much interaction from you using the log me in service.,5
349558,13-APR-12,13-APR-12,Elsy,,en,184.147.25.49,jeffrollings@sympatico.ca,15265712,000000124542830,5,5,reduce the 35 minute 'waiting on hold' time,4
349559,12-MAR-12,11-MAR-12,Salah,,fr,174.93.239.209,jacco@bell.net,15217016,000000123845162,2,1,il y avait probablement incompréhension de ma demande,4
349560,13-MAR-12,12-MAR-12,Wajdi,,fr,76.64.112.25,richard1250@sympatico.ca,15231844,000000123878688,5,4,,4
349561,13-MAR-12,12-MAR-12,Med Wacef,,fr,70.26.238.127,paquinjpaul@sympatico.ca,15230856,000000123869502,5,5,Rien de plus,5
349562,13-MAR-12,12-MAR-12,Wayne,,en,174.95.18.18,shclapp@sympatico.ca,15232779,000000123857990,5,4,,4
349563,13-MAR-12,12-MAR-12,Abir,,fr,65.93.124.161,gillescoutu_2@sympatico.ca,15225770,000000123854323,5,5,"Tout était parfait et dans un temps
minimun. ",5
349564,13-MAR-12,11-MAR-12,Suraj,,en,70.27.137.2,the_gallants_5@sympatico.ca,15220450,000000123852350,5,5,,5
349565,13-MAR-12,12-MAR-12,Venkatesh,,en,65.95.131.182,baptie@sympatico.ca,15222336,000000123865930,5,5,"I was very satisfied with the help I received and found the person I interacted with to be very pleasant and helpful, don't think any change needed to improve service, thankyou.",5
349566,13-MAR-12,12-MAR-12,Uzair,,en,70.54.140.166,hpillman@sympatico.ca,15226398,000000123856458,5,5,,4
349567,13-MAR-12,28-FEB-12,Vineet,,en,50.101.41.203,djsaunders1@sympatico.ca,15076528,000000123592083,5,5,,5
349568,14-MAR-12,13-MAR-12,Minh-Trang,,fr,65.92.30.116,h.gaumond@sympatico.ca,15239680,000000123884834,3,3,Je continu à avoir de la difficulté à comprendre ma facturation et ma facturation à suivre. J'attendrai ma facturation d'avril pour mieux prendre ma décision concernant mes services chez Bell Canada,3
349569,14-MAR-12,13-MAR-12,Denys,,en,64.229.204.190,mary.varcoe@sympatico.ca,15243039,000000123882295,3,1,"My problem started March 9 when I was getting up to 30 copies of each email. The tech changed me to Windows Live Mail for both my laptop and desktop and said Outlook would not receive any further emails. I continued to receive emails through Outlook on my desktop and NO emails on my laptop. That is why I called on March 13. Denys changed me to Outlook again on both computers and I assume disabling Windows Live Mail. Within an hour or so, I stopped getting emails on the laptop.",1
349570,14-MAR-12,13-MAR-12,Suresh,,en,69.156.205.131,count26@sympatico.ca,15237412,000000123895976,5,4,Nothing,5
349571,14-MAR-12,12-MAR-12,Ivan,,en,192.234.223.100,chris.pregent@sympatico.ca,15223442,000000123858126,1,1,,1
349572,14-MAR-12,12-MAR-12,Juan,,en,192.234.223.100,chris.pregent@sympatico.ca,15223444,000000123876182,2,1,,1
349573,14-MAR-12,08-MAR-12,Gopi,,en,76.68.140.108,ro.syhafendorfer@sympatico.ca,15189606,000000123797920,5,5,,5
349574,14-MAR-12,11-MAR-12,Mourad,,fr,76.64.114.204,rminier@sympatico.ca,15219554,000000123849155,4,4,,5
349575,14-MAR-12,13-MAR-12,Yathreb,,fr,70.50.148.189,francoiserobillard@sympatico.ca,15238970,000000123894088,4,4,,4
349576,14-MAR-12,09-MAR-12,Alaaeddine,,fr,174.93.151.11,sbricault@sympatico.ca,15202880,000000123819080,5,4,,4
349577,14-MAR-12,13-MAR-12,Eric,,en,174.88.6.224,danny.bowers@sympatico.ca,15237666,000000123896944,4,4,,4
349578,14-MAR-12,23-FEB-12,Kimberly,,en,174.89.49.42,zaman_7@sympatico.ca,15031480,000000123487066,2,2,"Abide to what was agreed to, even if that means reviewing the conversation that the agreement relates to.",2
349579,14-MAR-12,13-MAR-12,Sudheer,,en,70.27.19.124,f__rehman@sympatico.ca,15238758,000000123895339,5,5,no idea!,4
349580,14-MAR-12,12-MAR-12,Ahmed,,fr,70.52.55.174,philip.smyth@sympatico.ca,15231167,000000123877533,4,4,,4
348258,13-APR-12,13-APR-12,Justin,,fr,69.157.148.191,karpher@sympatico.ca,15266422,000000124543505,2,2,Mieux traiter vos clients les plus fidèles.,2
348259,13-APR-12,12-APR-12,Alejandro,,en,70.49.16.187,triber124@sympatico.ca,15271602,000000124537193,5,5,,5
348260,13-APR-12,12-APR-12,Zied,,fr,174.94.107.209,gilleslemieux@sympatico.ca,15264602,000000124536283,5,3,???????????,4
348261,13-APR-12,13-APR-12,Preety,,en,76.71.58.192,bielec@sympatico.ca,15261752,000000124538893,5,5,"Technical assistance was excellent. Highly appreciated. However, to ""definitely"" recommend Bell in the next question, some other factors would have to improve, especially the quality and available choices of TV programming. There is not much sense in paying a lot of money for poor entertainment and one-sided political propaganda, with extra payments for better movies or programs. ",3
348262,13-APR-12,12-APR-12,Med Mehrez,,fr,67.70.112.40,josmc@bell.net,15266158,000000124538365,4,4,"peut-être écouter un peu plus avant de répondre ou bien c,est moi qui me suis mal exprimé...,mais ce n,est pas grave, j,ai été rassuré de ma question ou bout de la ligne. merci.",5
348263,13-APR-12,13-APR-12,Siobhan,,fr,184.145.214.109,gaetan.boucher023@sympatico.ca,15264396,000000124547243,5,5,Rien,5
348264,14-APR-12,12-APR-12,Bedre,,en,64.229.87.215,zarka@bell.net,15272156,000000124537778,5,5,,5
348265,14-APR-12,13-APR-12,Dwayne,,en,76.70.44.114,pslack@sympatico.ca,15269450,000000124546979,5,5,My problem was of a minor nature but required 2 calls to get it solved.  The 1st technician gave incomplete instructions which lead to a 2nd call.  This technician was very helpful and my problem was resolved. My answers to question 1 & 2 relate to the 2nd call.  rating the 1st call would be 'not at all'category.,4
348266,14-APR-12,13-APR-12,Ashwini,,en,70.31.120.19,winklermorens@sympatico.ca,15271962,000000124550098,4,4,,3
348267,14-APR-12,13-APR-12,Kanchana,,en,174.91.243.43,c.mahar@sympatico.ca,15262132,000000124548630,5,5,"nothing, all was ok.",5
348268,14-APR-12,13-APR-12,Abbey,,en,64.231.122.228,tracyleah@sympatico.ca,15271570,000000124547533,5,5,Nothing she handled everything that I needed and issue was resolved :),5
348269,14-APR-12,13-APR-12,Deepika,,en,67.71.85.224,2toguys@sympatico.ca,15260472,000000124546983,3,2,The rep got me going but didn't finish the job. He left to me complete the process on my own.  It failed and there was no one to help me. By 2:00 I had to call back for help.  How is that productive or good customer service.  I got better help from Mobilicity,2
348270,14-APR-12,12-APR-12,Michael,,en,174.95.17.19,djwasserman@sympatico.ca,15263418,000000124536529,1,1,,1
348271,14-APR-12,13-APR-12,Ashley,,en,174.89.57.82,cindy.dimitroff@sympatico.ca,15262572,000000124541044,5,5,NOTHING,5
348272,14-APR-12,12-APR-12,Danny,,en,70.54.46.49,lynn.paquin@sympatico.ca,15267340,000000124534256,5,5,,5
348273,14-APR-12,13-APR-12,Yosra,,fr,76.69.173.58,g.plourde@sympatico.ca,15264360,000000124545984,2,2,M'écrire en couriel votre intention d'interrompre mes services comme je suis très rarement à mon domicile j'aurais pu recupérer mon courriel au moins,1
348274,14-APR-12,13-APR-12,Brad,,en,184.147.25.13,malcolm.kerr@sympatico.ca,15267476,000000124550287,4,4,Not try and sell me a different internet package than I already have before you have even solved the problem I phoned for.,4
348275,14-APR-12,13-APR-12,David,,en,70.48.68.120,jbethune@bell.net,15265554,000000124548800,4,5,I wish that I could have been offered the higher GB limit earlier. Instead of having to call and inquire. This would have saved me money over the last 6+ months of over usage charges. ,4
348276,14-APR-12,13-APR-12,Saba,,en,70.26.46.234,rosaline.boyd@sympatico.ca,15270182,000000124544545,4,4,,4
348277,14-APR-12,13-APR-12,Krishidhar,,en,70.24.92.192,barrie.robson@sympatico.ca,15261562,000000124539010,4,3,,3
348707,13-MAR-12,12-MAR-12,Lukasz,,fr,70.55.100.18,michel.oligny@sympatico.ca,15229824,000000123876958,3,1,Ne pas publiciser un service que vous n'êtes pas capable de livrer.  Je paie pour Performance Internet à 7Bbits alors que le maximum que je peux atteindre dans mon secteur est 3Mbts.  Je me suis fait facturer en trop pour je ne sais combien d'année pour une service non rendu.,1
348708,13-MAR-12,12-MAR-12,Kelly,,en,70.49.0.189,randymassicotte@sympatico.ca,15231596,000000123861185,5,5,,5
348709,13-MAR-12,12-MAR-12,Sami,,fr,174.88.165.214,jogab.l@sympatico.ca,15227416,000000123861854,5,5,super,5
348710,13-MAR-12,12-MAR-12,Hassen,,fr,76.67.158.19,ljean808@sympatico.ca,15228636,000000123859801,5,5,néant,5
348711,13-MAR-12,11-MAR-12,Nidhal,,fr,50.100.105.23,valerie.francois@sympatico.ca,15220631,000000123848826,1,1,La personne qui m'a répondue n'a pas été en mesure de m'aider et de répondre à mes questions techniques. De plus la communication était mauvaise et je devais constamment faire répéter cette personne. INSATISFATION TOTALE.,1
348712,13-MAR-12,10-MAR-12,Gopinath,,en,65.92.95.173,heinzgwisdek@sympatico.ca,15208414,000000123834946,5,5,"am satisfied with the service. Ièm satisfied! Heinz.
",4
348713,13-MAR-12,12-MAR-12,Chenara,,en,64.229.86.202,drsemple@sympatico.ca,15224728,000000123874781,5,5,the volume level was a bit low making it hard to hear her.,5
348714,14-MAR-12,13-MAR-12,Catherine,,en,64.229.204.190,mary.varcoe@sympatico.ca,15243042,000000123887623,3,1,I phoned because I was not receiving emails on the laptop which was supposed to have been fixed an hour before. Catherine changed settings and because I mentioned my original call on March 9 had been because of numerous copies of each email she also said she changed settings so that would not happen again. That lasted less than an hour.,1
348715,14-MAR-12,09-MAR-12,Luis,,en,74.15.149.54,sonia.chablo@sympatico.ca,15203337,000000123809245,1,1,Whenever I call with an inquiry I am speaking to someone outside the province of Quebec who has my file and knows nothing about my services. I am placed on hold while information is gathered from the powers that be and it is always different. I am seriously considering changing companies as I would like to speak to people and not machines or places outside Quebec. My Mother Patricia has been a customer for over 40 years. The service was so good at one time. What has happened since then? When on rare occassions I speak to someone who has been helpful there is no way to speak to a supervisor in order to commend this individual. ,1
348716,14-MAR-12,13-MAR-12,Suzon,,en,64.229.204.190,mary.varcoe@sympatico.ca,15243040,000000123889260,3,1,Suzon could see that my emails were being copied numerous times. She was not able to correct this problem and has escalated it to the next level. I am still waiting to hear from someone. I am very frustrated that I have phoned 4 times since last Friday with no resolution to the email problem. Each tech person assures me it is corrected except Suzon. I will be moving shortly and am seriously considering not getting Bell as my provider due to all these problems. This is a home computer and as of Friday night I had over 10000 emails in my inbox. Some were copied 30 times. It will take hours to clean it up. I was down to 5000+ when the problem started again. I am extremely frustrated.,1
348717,14-MAR-12,12-MAR-12,Tshering,,en,184.147.228.195,syd.barton@sympatico.ca,15233449,000000123870303,4,3,"Allow direct access to support staff specializing in Bell Security Services. Tshering was most accomodating and supportive, and also forwarded my concerns to these specialists - I still await a call from them ",4
348718,14-MAR-12,13-MAR-12,Cindy,,en,69.158.184.143,freemanr@sympatico.ca,15239010,000000123886273,3,3,I have a hearing deficit so it was difficult for me to follow the instructions that were offered. This is my problem rather than that of the person attempting to assist me.,4
348719,11-MAR-12,10-MAR-12,Jamila,,fr,174.91.223.109,oanpbh@bell.net,15211352,000000123835136,5,5,"Ces dure d'amilioré ce qui esr déjà 
parfait.
personnels toujours courtois et serviable quoi demandé de plus... ",5
348720,11-MAR-12,08-MAR-12,Aymen,,fr,174.88.167.139,edimal@sympatico.ca,15183314,000000123797419,5,4,rien,5
348721,11-MAR-12,10-MAR-12,Paolo,,en,174.88.17.242,spassalent@bell.net,15213080,000000123833772,3,3,"The person was very polite.  I had difficulty understanding him, but he  seemed to have difficulty understanding me.  I was also told that I would receive confirmation from bell--never received.",4
348722,11-MAR-12,10-MAR-12,Roy,,en,74.12.248.253,josmits@sympatico.ca,15209298,000000123839756,4,4,I sat on the phone waiting for at least an hour the first time and 45 minutes the second time before someone answered the phone.  If I call Shaw direct (Star choice)or even Apple they let me know exactly how long the wait will be (not just saying that there is a higher number of calls than usual)and I can even have them call me back without loosing my turn.  I think that it would be good to install a system like this so that at least you would have some idea as to how long you would be waiting for. ,3
348723,11-MAR-12,07-MAR-12,Eddy,,en,174.91.87.164,jay.abou-chalha@sympatico.ca,15172535,000000123781376,1,1,"I had an interrner outage, I had a very important work that I needed to complete that night which takes about 4 hours.  I requested a time frame when te internet might be back so I can manage my work and client expectation.  The agent didn't provide me with that time, I requested to speak to a manager, but the answer was that the manager will give me the same answer.  Due to the urgency of my work and not having answers, I had to travel to my parents house (about 30 minutes) at night to complete my work.

I am very unhappy with teh service especially it was not available when I needed it.  I am a very loyal Bell customer, I have my cell phones, interner, home phone for a long time and now I am shopping around to get a differnt and better provider.

Jay",1
348724,11-MAR-12,10-MAR-12,Charles,,en,65.95.21.66,plamothe@sympatico.ca,15211842,000000123835858,5,5,,5
348725,13-MAR-12,12-MAR-12,Ashley,,en,74.14.148.208,dagu@sympatico.ca,15223923,000000123870413,5,5,"Let customers know all the options they could have, and help them select the most suitable one; when they start to have the services from Bell.
",5
348726,13-MAR-12,12-MAR-12,Skander,,fr,67.68.101.225,fmaruca@bell.net,15225308,000000123877454,5,5,IL a écouté mon probleme ,5
348727,13-MAR-12,09-MAR-12,Nejmeddine,,fr,65.92.168.155,carpin000@sympatico.ca,15194092,000000123814306,3,2,"Depuis 2 semaines, 2 fois sur 4 je perds Internet et pour me rebrancher je dois fermer l'ordi , fermer le modem et me rebrancher...ce n'est pas normal. Y a t-il des problèmes dans mon secteur? Peut-on y remédier? ",4
348728,13-MAR-12,11-MAR-12,Karla,,en,65.92.112.149,jim.pretty061@sympatico.ca,15217310,000000123847623,5,5,"None that I can think of.

Also - The tech person you sent 'Justin' did an outstanding job as well.",5
348729,13-MAR-12,10-MAR-12,Nafti,,fr,76.67.162.32,am.mongeon@sympatico.ca,15205306,000000123826070,3,5,Explications plus précise du diagnostic.,5
349136,14-MAR-12,13-MAR-12,Temsu,,en,184.147.231.157,lynnfenske@sympatico.ca,15242536,000000123901309,1,2,Fulfill my request for a technician to come and replace my modem rather than have a customer service person spend nearly an hour manipulating things via telephone.,2
349137,14-MAR-12,13-MAR-12,Temsu,,en,67.71.156.104,almar.collins@sympatico.ca,15235456,000000123899136,5,5,nothing,5
349138,14-MAR-12,13-MAR-12,Mario,,en,70.51.226.99,j.d.hunt@sympatico.ca,15240218,000000123893290,5,4,,4
349139,14-MAR-12,13-MAR-12,James,,en,70.24.207.201,dharries@sympatico.ca,15238032,000000123887552,1,1,"Bell is a very poorly run company with no leadership. Employees are powerless to help customers. I feel bad for your employees it must be hard for them. You treat customers poorly, you must be terrible on your people.",1
349140,14-MAR-12,13-MAR-12,Richard,,en,74.14.6.139,maureen.edgar@sympatico.ca,15243130,000000123886140,2,1,Stayed with me till the problem was resolved.,4
349141,14-MAR-12,13-MAR-12,Seshadri,,en,74.14.6.139,maureen.edgar@sympatico.ca,15243132,000000123896393,5,5,Nothing. The service rep. was wonderful and stayed with me until the problem was resolved. He was outstanding!,5
349142,14-MAR-12,09-MAR-12,Sam,,en,206.51.13.16,michellew6@sympatico.ca,15200390,000000123821007,5,5,Sam took time to follow up with me the to ensure my issue was resolved.,3
349143,14-MAR-12,13-MAR-12,Prem,,en,70.51.168.237,uphilup@bell.net,15247576,000000123887573,5,5,none,5
349144,14-MAR-12,13-MAR-12,Mohamed,,fr,184.145.149.29,nilegendre@sympatico.ca,15244096,000000123903672,3,3,"Le service offert par votre technicien a été parfait. Cependant les forfaits internet offerts par votre compagnie sont mal conçus pour mes besoins. Conséquence: coût trop élevé pour un service inadéquat.
 ",2
349145,14-MAR-12,12-MAR-12,Emely,,en,76.65.32.156,brian.schirle@sympatico.ca,15222854,000000123877812,4,4,"The answer to question #4 is based ONLY on the recent experience of THAT call, NOT on my OVERALL experience with Bell Sympatico.",4
349146,14-MAR-12,12-MAR-12,Annie,,en,174.95.15.24,murrayshenkman@sympatico.ca,15230340,000000123871873,4,4,,4
349147,14-MAR-12,12-MAR-12,Mohamed,,fr,184.144.131.62,cote.dupuy@sympatico.ca,15223740,000000123862350,5,5,,5
349148,14-MAR-12,11-MAR-12,Luis,,en,70.50.183.136,cleghorv@sympatico.ca,15215524,000000123852185,5,4,updated my intenet account no.,5
349149,14-MAR-12,13-MAR-12,Valerie,,en,70.55.36.49,missionlink@sympatico.ca,15243618,000000123884840,5,2,,5
349150,14-MAR-12,13-MAR-12,Achref,,fr,174.92.243.164,andreas.minkofski@sympatico.ca,15235564,000000123894290,5,4,Riené Il a fait son possible et nous avons cerné le problème,5
349151,14-MAR-12,13-MAR-12,Christianne,,en,76.67.161.74,gmanning@bell.net,15239476,000000123893797,2,1,"Bill increased by 31.00,  lost all my former discounts and basically told i was lucky to have the new pricing as is. Managed to get 10.00 phone credit but bell transaction summary #B42J42N9 shows  and offset $10 increase to my TV bill (removal of the Bell TV Bundle Savings). 
Never informed about that , must call back again to question this. Not a good experience with the major price increases and poor customer service. 
",2
349152,12-MAR-12,11-MAR-12,Cristobal,,en,70.26.35.182,jomurray@sympatico.ca,15217444,000000123845700,3,4,send a phone number with items where contact can be made if help needed,4
349153,12-MAR-12,11-MAR-12,Eya,,fr,76.68.164.24,bergerie.pgk@bell.net,15214904,000000123842616,5,1,"on ma dit que le problème serait réglé
entre 24 et 48 hrs.",5
349154,12-MAR-12,11-MAR-12,Pratheep Prabhu,,en,67.70.58.89,carolinelee@bell.net,15215232,000000123846917,3,,the proof of the effectiveness of this call will be in future technical support. our intermittent internet connection problem was meant to have been fixed on Friday 9th but over the w/end we were still having connection problems. I hope someone is going to get back to me and tell me how this can be resolved. This has been an ongoing problem eversince we first got high speed - it is time it was fixed or we should be paying a reduced rate for this unreliable service.,2
349155,13-MAR-12,12-MAR-12,Srinivasan,,en,70.54.5.226,kcdmyterko@sympatico.ca,15227870,000000123869980,1,1,"Have completed survey in th epast with no follow ups . Dont bother me , if your not going to follow up with customer . ",2
349156,13-MAR-12,12-MAR-12,Lorrey,,en,67.71.159.217,shirlman@sympatico.ca,15232838,000000123855535,4,3,,4
349157,13-MAR-12,12-MAR-12,Michael,,en,174.95.184.194,dallas.john@sympatico.ca,15223938,000000123868657,5,5,Fix website to not hang on qualification screen and not show that Fibe 175 is available to me when I only qualify for Performance Internet.  ,5
349158,13-MAR-12,11-MAR-12,Ashfaq,,en,70.50.128.204,fred.dath@sympatico.ca,15216402,000000123852569,3,4,The person we spoke was hard to understand,3
349159,13-MAR-12,12-MAR-12,Naoufel,,fr,76.71.179.232,maxdal@sympatico.ca,15229534,000000123857757,4,4,,4
349160,14-MAR-12,13-MAR-12,Eya,,fr,64.229.131.77,bob69@sympatico.ca,15236456,000000123881933,5,5,rien tout étais parfait merci,5
349161,14-MAR-12,13-MAR-12,Adly,,fr,64.229.131.77,bob69@sympatico.ca,15236458,000000123881568,5,5,rien tout étais parfait merci,5
349162,14-MAR-12,13-MAR-12,Dixitulu,,en,65.92.12.27,seiko@sympatico.ca,15246146,000000123883198,1,2,Speak so I can understand.,2
349163,14-MAR-12,13-MAR-12,Patricia,,en,65.92.12.27,seiko@sympatico.ca,15246144,000000123884298,5,5,,4
349164,14-MAR-12,13-MAR-12,Fairin,,en,24.66.215.207,lisa.maille@sympatico.ca,15242208,000000123884784,4,3,"Based on the information available to the Bell Representative, she was not able to resolve why my account had been credited with the equivalent of 4 months internet service fees.  She had indicated however that she would be contacting the department responsible for the erroneous transaction and that someone would be contacting me regarding the problem.",3
349165,19-MAR-12,12-MAR-12,Abdul,,en,70.51.131.232,slaos-julien@sympatico.ca,15232954,000000123867305,4,3,"When you find out that you have been experiencing low internet speeds for months due to speed restrictions when you are paying for high speed, you do not have a great comfort factor with a given service.  No one likes to pay for something they are not getting.  

I would think that it would build customer loyalty by acknowledging client problems financially in some manner or other.  As well, given that Bell Fibe is being made available in large urban areas, it would be nice for Bell to communicate its implementation plans in other areas - especially when competitors are offering higher internet speeds.  For some people knowing improvements are in the works, can make the difference between staying with Bell and switching to a competitor.  When I was trying to find out if my friends were having internet speed issues, I found out that just about everyone I talked to had moved away from Bell Internet due to service problems.",4
349581,16-MAR-12,15-MAR-12,Gopi Rathinam,,en,64.79.77.190,roy.singh@sympatico.ca,15258300,000000123935950,1,1,"Gopi suggested I purchase a wireless booster to improve my wireless signals. I advised Gopi my wireless icon located on the lower right indicates the signal strength was excellent. My initial call was download speed it starts at a 600 kb/s and drops to 125 kb/s why this is happening , while my signal strength remains excellent. Gopi was unable to give a definitive answer.",4
349582,16-MAR-12,15-MAR-12,Badreddine,,fr,70.30.171.226,denis.lemay1@sympatico.ca,15251118,000000123943999,5,5,,5
349583,16-MAR-12,15-MAR-12,Carmen,,en,76.68.112.118,m2.kapadia@sympatico.ca,15255473,000000123948886,4,4,,5
349584,16-MAR-12,15-MAR-12,Eddy,,en,50.101.149.4,valeaton@bell.net,15259848,000000123952771,3,,I had trouble understanding what Eddy was saying.  His English was good but his accent wasn't clear.,5
349585,16-MAR-12,15-MAR-12,Aleem,,en,76.66.132.72,pm-28@bell.net,15257500,000000123947445,4,4,I like you korect my name......and  it s   MEIMARIS AND NOT  MEIMARIJ. THANK YOU.,5
349586,16-MAR-12,15-MAR-12,Akrem,,fr,67.68.249.173,annemariemasson@sympatico.ca,15249100,000000123947619,5,5,,4
349587,16-MAR-12,15-MAR-12,Mohamed,,fr,65.95.73.159,claudethi@sympatico.ca,15250512,000000123943206,4,4,,5
349588,16-MAR-12,28-FEB-12,Houcine,,fr,74.15.203.179,denis.barabe@bell.net,15076348,000000123584225,5,4,,5
349589,12-MAR-12,11-MAR-12,Luis,,en,67.71.0.181,killeen.farrell@sympatico.ca,15217744,000000123851483,3,3,,4
349590,12-MAR-12,10-MAR-12,Basker,,en,69.158.49.247,rwhittem@bell.net,15212534,000000123836611,5,5,,5
349591,12-MAR-12,09-MAR-12,Alex,,fr,142.242.2.248,joe.webber@sympatico.ca,15198038,000000123810011,2,3,Je suis un client existant de Sympatico. J'ai appelé pour obtenir un upgrade de Performances au Fibe 16. J'étais au téléphone pendant 45 minutes et j'ai été mis en attente une douzaine de fois pendant ce temps. Je me demande ce que l'expérience d'un nouveau client subirait.,2
349592,12-MAR-12,10-MAR-12,Josee,,en,69.157.47.64,rojula@bell.net,15212410,000000123839674,4,4,ok,4
349593,12-MAR-12,11-MAR-12,Siobhan,,en,65.92.12.246,juanita.sworden@sympatico.ca,15217530,000000123842700,5,5,"The Service Rep (Sioban) was exceptional.  She stayed with the problem until it was resolved. She was very polite and went the extra mile for me.  I had originally used chat to report my problem without success as the problem was escalated and when I called in as it still was not cleared after 48 hours, only to find that it was shown as cleared without a follow up call to me.  For future, I will not use chat.",5
349594,12-MAR-12,11-MAR-12,Marc-Andre,,en,50.101.49.187,hobbs.london@sympatico.ca,15216848,000000123843286,3,2,My service is now working but extremely slow.  I can't even do a speed test--it is taking over 2 minutes to prepare the speed test and then it never starts.,1
349595,13-MAR-12,12-MAR-12,Jenette,,en,70.31.20.35,viola.wuwong@sympatico.ca,15234230,000000123858937,5,5,,5
349596,13-MAR-12,12-MAR-12,Zulfiquar,,en,70.53.45.161,andrewcarswell@sympatico.ca,15221936,000000123861592,5,5,"Over the weekend I suddenly was unable to contact the internet. After checking all connections and doing everything I was told, I contacted a technical agent, who quickly went over my problem and decided that it was not the Modem, but the Adapter. I am still waiting for the adapter (which was promised) to arrive. Meanwhile, I have borrowed one from a relative, which is why I am able to sent you this.
Sincerely, Andrew G Carswell",4
349597,14-MAR-12,29-FEB-12,Daniel,,en,70.24.112.201,shirleycziraki@bell.net,15098216,000000123624910,5,5,,5
349598,16-MAR-12,15-MAR-12,Khouloud,,fr,74.15.137.10,serge.gravelle@sympatico.ca,15258732,000000123938274,4,4,"Depuis le mois d'octobre j'ai souvent des ratés avec l'internet et cela depuis l'installation du service de sécurité internet de Bell  (qui prend au moins 4 heures pour une analyse).  Je l'ai mentionné toutes les fois que j'ai eu des problèmes d'internet. On l'a supprimer de l'ordi. Tout semble mieux fonctionner depuis. J'ai perdu,  je ne sais combien d'heures pour résoudre ces problèmes. Je travaille à mon compte, je ne suis pas payé pour parler au tél. avec un technicien.  Hier j'étais sur le point de laisser Bell pour aller chez le compétiteur.  Je crois que légitimement, je devrais recevoir une compensation pour le manque de travaille et le stress que suscite ces ratés. J'ai tous les services de Bell sauf la télé.  Je compte les étudier et les comparer avec d'autres sources,   Je prendrai ma décision par après.",1
349599,16-MAR-12,15-MAR-12,Jay,,en,70.24.148.233,johnbrunke@sympatico.ca,15254046,000000123943390,2,1,Look for another internet provider,1
349600,16-MAR-12,15-MAR-12,Souhir,,fr,65.93.129.125,julienhenri@sympatico.ca,15254278,000000123954020,1,,"le premier appel apres avoir expliqué notre probleme,attente et nous avoir racrocher au nez.
Par contre ce matin Mr Eric est venu pour voir le probleme, et nous a dit que ce devrais fonctionner maintenant donc à suivre. merci.",
349601,18-MAR-12,13-MAR-12,Dinesh,,en,184.144.10.199,william.balkwill@sympatico.ca,15247908,000000123890785,1,1,"After installing the Bell security, it told me to uninstall my Norton antivirus.  To confirm this I called a Bell servive tech. and he assured me I would be completly safe with Bell's security.  I asked the tech. 3 times to confirm I would be safe. He assured me I would be completly covered and safe from virus. After deleting Norton, the bell package gave me no protection at all. I again called Bell and was told my Bell package did not cover this.
(2 different stories) In the meantime with Norton uninstalled I was infected with a virus it was costly to get rid of it and reinstall my Norton antivirus.
After this experience with Bell, a company I trusted, I am considering changing my computer and phone service to Cogeco.
Dissatisfied customer
Bill Balkwill",1
349602,26-MAR-12,12-MAR-12,Souhir,,fr,174.93.240.26,andre-lavallee@sympatico.ca,15221901,000000123877767,5,2,,5
349603,28-MAR-12,10-MAR-12,Aquiles,,en,173.234.168.19,kmcginn@bell.net,15209632,000000123838036,4,5,,3
349604,08-APR-12,11-MAR-12,Luis,,en,76.70.108.125,patty.carleton072@sympatico.ca,15219154,000000123847100,1,1,"I needed to find out how to connect my iPad wirelessly to my home WiFi.  I did this through an online ""chat"". I connected my computer to the modem and was given instructions on how to reset the password.  It seemed to work fine for the iPad but the next time I tried to work wirelessly with my computer, it didn't work.  I had to call again the next day and go through the whole process.  This time the person I dealt with renamed my WiFi with my initials and set the password to something that I totally believe is not secure enough.  When I suggested this, I was told it was fine.  I think if a customer suggests that they are not comfortable with the security of a password, that should be taken more seriously.  I was going on vacation so didn't have time to spend another hour going through the whole routine again.  I haven't changed it yet because I am in the process of looking for another provider.

What is the one thing you could have done better?  Done it right the first time.",2
348278,16-MAR-12,15-MAR-12,Jason,,en,207.164.79.115,roberta.bolla@sympatico.ca,15258154,000000123938823,3,4,"Since your original notification of the discontuance of Rural WiFi internet connection and setting up a new Turbo Hub to replace this service I have had nothing but problems and aggravation with Bell Canada and Bell Mobility. Philippe Cote of Dorval, Quebec handled the changeover to Turbo Hub and had the device shipped to me and I had it all connected by my own computor technician. All was up and running fine from very early Febuary.
The phone calls kept coming from Bell Mobilty at least 4 times a week notifying to make this change even though I was up and running with the new Turbo Hub. I eventually emailed Phillipe Cote to solicit his help in stopping these calls because I was not able to do this by calling Bell or Bell Mobility several times. The calls seem to have now stopped.
The next problem that I had was my email account was suspended and I could not access my email. On March 14th I called to find out why my email account had been suspended. I talked to Nicole @ a 1-800-773-2121 number and she could not provide any answers or offer a solution and I was then transferred to a couple of other people one of which said he would check into the situation and find out if my account could be reactivated and my email address saved and transferred and that would take up to 48 hours for me to receive and answer. March 15th I called back to Bell and Bell Mobility because when I opened my billings from Bell for Rural Wi Fi on my b1qzae36/186386 account I was charged for two months of service @ $50.00 per month similtaneously with Bell Mobility charging me for two months of service for the same period of time.It was at this time after talking to a lady I was transferred to Jason to whom I had to reiterate the whole story again, however this time I finally got somewhere with this ridiculous situation. He did reactivate or transfer my email to the Turbo Hub related service and within an hour my email services had been reinstated. He told me at that time that I should have called and cancelled my Rural Wi Fi service because that was part if the problem with my email suspension. Firstly if I was continuing to be charged for two accounts simultaneously why was my email suspended in the first place, secondly Bell is discontuing the Rural WiFi and I had complied with the notification of same and installed the Turbo Hub so with all these transactions transpiring within the same company why did I have to call to cancel Rural WiFi internet and if that was the case I should have been informed of the fact that I needed to cancel the Rural WiFi personally when I had installed the new Turbo Hub and it was up and running. Jason did arrange a credit to my b1qzae36 account for the double billing period.
This whole situation has been aggravating and frustrating since the inception of being notified about the discontinance of Rural WiFi until now. If I had the choice of an alternative provider for this service I would certainly not leave it with Bell. Unfortunately living in a rural area restricts my options serverely but going forward I will be researching options for all my services with Bell. 
We have corporate numbers, cell phones, satelite TV, 2 personal land lines but after this experience with Bell et al I certainly wish I had alternative options. I have talked to a large number of people who are very happy with their alternative choices.
I got the implication from Jason that the suspension of my email was MY FAULT for not cancelling my rural account. REALLY!
ROBERTA BOLLA",1
348279,18-MAR-12,10-MAR-12,Roy,,en,173.238.123.240,winnickiandpatrick@sympatico.ca,15213930,000000123837628,3,1,"I have had the worst customer service from bell.  When a company recommends that I lie about someone dying to get their name off a bill, I have no intention of doing business with you ever again. 
I battled with Bell for over a year to resolve a problem - doing everything they asked of me only to find you didn't do your part.  Every time I called I got different information and I never was told that I had to call - telephone, internet and TV to change the name on the bill.  The bill name changed on internet and telelphone but not on TV.  Do you not have procedures or policis in place? 
I had one of your telephone special service reps call me and I was very unimpressed by his aggressiveness and attitude.  He would not listen to me and tried to put words in my mouth.I hung up on him very disturbed by the conversation.
  As I tell co workers and friends of my experience I hear the same sort of stories.  Now that the decision to leave Bell has been made they can offer me this tremendous deal - why couldn't you offer it to me as a loyal customer? 
You sent me a letter to cancel internet and when I called to see what services you could offer me I was told there is nothing in my area.  I have been told by other customer service reps that isn't true.  You need to get on the same page.
I am glad to be finished with such a company that has moral standards which were portrayed to me as non existant.Please do not continue to contact to me to offer me a great service and price to return because it isn't going to happen.
 ",1
348280,18-MAR-12,15-MAR-12,Joseff,,en,70.50.222.33,arshad.bhagat@sympatico.ca,15249216,000000123937074,4,4,,5
348281,18-MAR-12,15-MAR-12,Khmaies,,fr,184.148.176.202,pierre.laplante@bell.net,15257423,000000123948459,5,5,,5
348282,18-MAR-12,15-MAR-12,Abderrahmen,,fr,76.67.140.221,morinbenoit@sympatico.ca,15256476,000000123942837,5,2,"J'aurais aimé récupérer mes adresses-
courriels (j'en avais environ 125)",5
348283,18-MAR-12,15-MAR-12,Celina,,en,64.231.189.35,deetotravel@sympatico.ca,15251094,000000123954378,1,1,"A knowledgable and listening person on the phone might help. It is almost impossibloe to get through to you people on the phone.  The call goes direct to India and they are useless.  
I want to know why you blocked MY INTERNET and have difficulty understanding the stupidity- My email was blocked.!!!A new password was sent to my email address????????",1
348284,18-MAR-12,24-JAN-12,Hayett,,fr,174.89.223.50,robert.chamberland@sympatico.ca,14725852,000000122787870,4,5,,4
348285,18-MAR-12,15-MAR-12,Saifuddin,,en,174.89.170.249,lcaruso@sympatico.ca,15254912,000000123952947,4,4,,5
348286,11-MAR-12,09-MAR-12,Michael,,en,69.157.164.215,b.klatt@sympatico.ca,15193228,000000123824778,3,4,,3
348287,11-MAR-12,10-MAR-12,Janani,,en,64.228.210.51,darlington@bell.net,15206862,000000123834935,5,5,The guy knew his stuff.,4
348730,13-MAR-12,12-MAR-12,Sharon,,en,67.68.10.238,ashok.parekh@sympatico.ca,15222146,000000123856438,5,5,,5
348731,13-MAR-12,10-MAR-12,Andrew,,en,174.88.150.112,dr.weber@sympatico.ca,15207264,000000123832150,5,5,,5
348732,13-MAR-12,10-MAR-12,Yassine,,fr,70.26.181.245,joanprevost@sympatico.ca,15209150,000000123829199,5,5,rien de plus sinon donner un rabais,4
348733,13-MAR-12,12-MAR-12,Elizabeth,,en,184.148.154.73,thebelsitos@sympatico.ca,15233740,000000123854206,1,1,"As a loyal and long time client I was looking for a solution to cut down on my monthly internet bill.  I was informed by a relative that they simply contact Bell and was put through to the promotions department and was offered a deal that cut their phone and internet bill in half.  As times are tough I was looking to get some some relief on my monthly bill.  So I called and spoke to a rep who reviewed my bill and offer to set me up with the same current package for $43 / month.  Wow I pay $45 a month currently.  Oh and the kicker they offered to remove the monthly modem charge by charging me $50 to buy it.  I was so angered that I attempted to escalate it but I do not wish to play these games with a company that already has my business.  You offer the world to bring in new subscribers but turn your back on your clients who have been with you for a long period of time.  The offer that was given to my relative was upgraded to high speed, 40 GB, no fee for modem, for $32 / month for 12 months than goes up to regular pricing.  The rep from the ""promotions depart"" said that they should call back after 12 months to get the current  promotion going on at that time.  Why was I treated like the brother in the attic that no one cares about.  Deeply disappointed and considering moving my internet and phone service to another provider.

Sincerly Disappointment Bell customer.",1
348734,13-MAR-12,10-MAR-12,Cristian,,en,70.26.104.185,tonyh3@sympatico.ca,15213586,000000123837963,5,5,,4
348735,14-MAR-12,10-MAR-12,Matthieu,,fr,67.68.187.167,bbeau@bell.net,15205694,000000123837494,5,5,Tout s'est déroulé à notre satisfaction,5
348736,14-MAR-12,13-MAR-12,Daniella,,en,70.26.45.4,allan.jones029@sympatico.ca,15235438,000000123898514,4,4,,4
348737,14-MAR-12,12-MAR-12,Umesh,,en,130.36.62.224,dave.cameron@sympatico.ca,15224072,000000123874993,2,2,"It was very difficult to hear and understand your representative due to poor audio quality, and heavy accent. ",3
348738,16-MAR-12,15-MAR-12,Patrick,,en,206.47.249.247,geenteam@sympatico.ca,15252408,000000123945911,5,5,,5
348739,16-MAR-12,15-MAR-12,G Benj,,en,64.231.192.93,ginlar98@bell.net,15252552,000000123934163,5,5,,5
348740,16-MAR-12,15-MAR-12,Kanchana,,en,76.65.39.92,gbarney@sympatico.ca,15252374,000000123936406,5,5,,3
348741,16-MAR-12,16-MAR-12,Sandra,,en,74.14.1.235,Harbottle3@sympatico.ca,15248380,000000123955729,1,1,be honest,1
348742,16-MAR-12,15-MAR-12,Daniel,,fr,174.91.241.210,pcontant@sympatico.ca,15257238,000000123936571,5,5,DIFFICILE DE DEMANDER PLUS.LE REPRESENTANT DANIEL A ÉTÉ TRÈS PATIENT AFIN DE RÉGLER LE PROBLÈME.MERCI,5
348743,16-MAR-12,15-MAR-12,Mohamed Ali,,fr,69.159.92.117,gmlgiroux30@sympatico.ca,15252624,000000123946366,2,3,"Je voulais simplement récupérer mon nom d'utilisateur et mon mot de passe. Avec beaucoup de patience, le conseiller m'a entraînée dans un processus compliqué où je ne voyais pas comment m'en sortir et lui ai demandé de terminer l'opération. Par ailleurs, j'ai reçu mystérieusement un courriel de Bell qui m'a dirigée avec succès. Merci.",5
348744,16-MAR-12,15-MAR-12,Heithem,,fr,64.228.77.146,tarachotte@bell.net,15259428,000000123936528,4,5,"Rien à rajouter.

Le technicien avec lequel j'ai parlé a été d'une patience exemplaire et a très bien répondu à mes besoins",5
348745,12-MAR-12,11-MAR-12,Nas,,en,174.89.71.40,tvok@sympatico.ca,15220602,000000123843064,5,5,"I was satisfied.
Nas was very courteous & helpful.",4
348746,12-MAR-12,08-MAR-12,Roxanne,,en,184.147.39.36,f.pope@sympatico.ca,15183580,000000123782003,5,4,"The problem seemed to be more with Outlook Express. I got it working but am not sure what the problem was.
Earlier communication with India on another matter was not so good.
1. accent
2. speed talking
3. silo nature of the service in that each operator only knows the talking points on his/her screen.  ",4
348747,12-MAR-12,08-MAR-12,Meriem,,fr,174.92.156.51,jacqueline.salvas@sympatico.ca,15184887,000000123783611,5,5,"Tout a été impécable avec les conseils de Hessen Daghari. Sa compétence, sa patience , son efficacité m'ont permise de me familiariser avec mon ordinateur. Merci à vous et votre technocien, Jacqueline Salvas",5
349166,20-MAR-12,23-FEB-12,Olivier,,en,70.49.179.70,welson.ryan@bell.net,15031242,000000123481224,1,3,Better documentation standards and enforcement so everyone is COMPLETELY aware of a customer's account right from creation. CSRs who do not ACCURATELY document accounts -- or completely neglect the task as in my circumstance -- should be reprimanded to avoid terrible future experiences as I had recently causing me to cancel my cellular service and make plans to cancel my internet and home phone in the near future.,1
349167,20-MAR-12,13-MAR-12,Josh,,en,76.71.148.120,annephil@sympatico.ca,15235688,000000123899779,5,5,n/a,5
349168,21-MAR-12,21-MAR-12,,,en,96.46.195.30,,,,1,1,everything,1
349169,21-MAR-12,21-MAR-12,,,fr,64.229.75.20,,,,4,4,,4
349170,21-MAR-12,01-MAR-12,Danny,,en,67.71.8.42,sugar-island-farm@bell.net,15112014,000000123636298,5,5,"absolutely nothing
",5
349171,22-MAR-12,15-MAR-12,Karen,,en,174.91.54.174,greece2008@sympatico.ca,15252670,000000123937851,1,1,On March 15 2012 Iasked I talked with Karen the promlem of speed of my cumputer She gave me 6.01mb download and 0.68 upload TO DAY IHAVE 3.46 DOWNLOAD AND 0.27   WHY ?????,1
349172,23-MAR-12,19-FEB-12,Ben Bourouba,,fr,184.148.252.185,moris@sympatico.ca,14978270,000000123389893,4,4,,5
349173,23-MAR-12,16-FEB-12,Danielle,,en,206.48.240.166,wendyng@sympatico.ca,14950549,000000123322033,3,3,"I was very satisfied with Danielle's service and what she offered me but I waited to see the next billing invoice to see if everything that was promised was done since there is ALWAYS problems and errors with the billing. And as expected, the billing was not correct and I was not provided with what was discussed so I needed to call back on March 23 (conf#124102914). This representative then tried to charge me an additional 'one time modem fee' on my 2 internet accounts. This is how you teach your employees to correct your mistakes by trying to tack on more ridiculous fees? This was clearly unacceptable. After I made it clear that if you were going to charge me these fees, I would immediately cancel my service, the fees were miraculously waved. I have been a customer for over 15 years and I am tired of being over charged while new customers get better promotions. Bell's billing service is horrific and after every service call I have ever made requiring a billing adjustment, I have had to call back to complain about errors. This time, the mistake cost me $16.95 plus taxes since the discount applied should be retroactive to Feb 16th - but according to the discussion with Employee Naz #MZNJD, it will probably be retroactive only to today's date of March 22 (if your billing service can get it right this time). Now I await to see the next bill to see if there are still errors and if there is, I plan on cancelling all my Bell services and going with Teksavvy, which will save me a lot of money and aggravation. I just need the final straw to push me out the door.",1
349174,23-MAR-12,08-MAR-12,Med Karim,,fr,184.145.152.173,mmdusab@sympatico.ca,15187972,000000123800122,5,4,Rien,5
349175,24-MAR-12,08-MAR-12,Roxanne,,en,70.50.63.23,lennieandjulie@sympatico.ca,15186552,000000123781523,5,5,na,5
349176,11-MAR-12,09-MAR-12,Mir,,en,70.26.11.129,bonihend@bell.net,15193684,000000123812870,3,3,,4
349177,11-MAR-12,10-MAR-12,Dixitulu,,en,64.231.135.56,ulab@sympatico.ca,15213666,000000123830959,4,4,Can't think of anything at the moment.,5
349178,11-MAR-12,04-MAR-12,Sabrine,,fr,70.51.146.186,fjgcm@sympatico.ca,15138304,000000123698764,4,5,,5
349179,11-MAR-12,09-MAR-12,Med Ramzi,,fr,76.67.186.211,krantzg@bell.net,15198739,000000123808574,5,5,,5
349180,12-MAR-12,11-MAR-12,Aymen,,fr,70.53.134.155,dannyc@bell.net,15215742,000000123847587,5,5,,5
349181,12-MAR-12,11-MAR-12,Temsu,,en,174.92.155.118,dotdes@sympatico.ca,15216028,000000123846873,4,4,,4
349182,12-MAR-12,11-MAR-12,Mireille,,en,70.50.97.120,deirdre.white@sympatico.ca,15215841,000000123843439,1,1,Mireille didn't seem to know how to handle anything. I hung up and called again and got terrific service with Mathieu,1
349183,12-MAR-12,08-MAR-12,Ramzi,,fr,65.93.124.74,nico95@bell.net,15188342,000000123797800,5,5,"J'ai eu d'excellant service.Je suis entièrement satisfaite.Merci beaucoup
pour votre compréhention.",5
349184,15-MAR-12,10-MAR-12,Martin,,en,70.26.132.151,petess@sympatico.ca,15211740,000000123835631,5,5,Not having to go through the 1st person who answered the call before I got to speak to Martin.,5
349185,16-MAR-12,15-MAR-12,Jessica,,en,70.54.47.94,rolfe.burger@bell.net,15258234,000000123942656,2,1,My internet has been failing regularly for a week.  I believe you owe me a refund.,1
349186,16-MAR-12,15-MAR-12,Anusha,,en,64.229.9.150,brian.yawney@sympatico.ca,15249862,000000123935090,5,5,,5
349187,16-MAR-12,15-MAR-12,Melvin,,en,70.27.78.211,sforsey2@bell.net,15258768,000000123949383,5,4,,5
349188,16-MAR-12,15-MAR-12,Mike,,en,67.70.3.8,tlahoud@sympatico.ca,15259634,000000123950740,4,4,,3
349189,16-MAR-12,12-MAR-12,Klai,,fr,65.92.39.191,fontaine.michel@sympatico.ca,15225320,000000123867342,5,5,RIEN !!!,5
349190,16-MAR-12,15-MAR-12,Karim,,fr,174.91.243.3,cabot12@sympatico.ca,15250036,000000123940717,5,5,toujoure etre aussi que le thecnicien ma repondu merci pour sa gentillesse,5
349191,17-MAR-12,10-MAR-12,Pavan,,en,50.100.24.183,oorooc@sympatico.ca,15211424,000000123837147,4,5,,4
349192,17-MAR-12,08-MAR-12,William,,en,64.229.121.182,lvaira@bell.net,15186972,000000123798743,5,5,Nothing more for this matter. The problen was resolved in a very friendly manner.,5
349193,17-MAR-12,15-MAR-12,Jose,,en,74.15.245.203,pzapal@bell.net,15257666,000000123942257,3,2,The analyst was not Jose as indicated above. She did her best but did not have access to enough nformation.. I suspect somewhat screwed up actual equipment order mail-out,3
349194,17-MAR-12,21-FEB-12,Paul-Henri,,en,70.53.94.244,lah47@sympatico.ca,15001080,000000123431477,5,4,,5
349195,17-MAR-12,15-MAR-12,Edgardo,,en,67.68.41.102,lvw@sympatico.ca,15255378,000000123937760,4,5,The technician who came for the repair knew what the problem was as I explained the problem. The defect was in the adaptor. Bell was aware of it - should have notified the customers about the potential problem.,5
349196,17-MAR-12,15-MAR-12,Henry,,en,65.95.173.169,karim.lalji@sympatico.ca,15254380,000000123946975,3,3,n/a,4
349197,17-MAR-12,15-MAR-12,Neila,,fr,65.92.242.40,sdle@sympatico.ca,15258688,000000123949921,2,3,attitude plutôt condescendante. J'avais l'impression de déranger la représentante par mes questions...,3
349198,17-MAR-12,15-MAR-12,Ivan,,en,174.89.128.139,kajal.saha@sympatico.ca,15254342,000000123946115,3,1,"IVAN gave me an appointment for a Bell Technician to come to my house saturday (March 17/2012) morning for Modem replacement. No one shown today, and Bell didn't contact me.",1
349199,17-MAR-12,08-MAR-12,Alex,,en,74.15.228.123,toli.tsaboukos@sympatico.ca,15191304,000000123794783,5,5,Nothing.  She was very thoughtful and patient.,5
349200,17-MAR-12,12-MAR-12,Gustavo,,en,67.71.176.237,lillylaughingbird@sympatico.ca,15228512,000000123871482,5,4,"It would be nice if I could answer with a simple: yes, satisfactory and not have to wade through everything else.
",4
349605,08-APR-12,20-FEB-12,Melvin,,en,67.70.82.115,gail.mennie@sympatico.ca,14985030,000000123408789,5,5,,4
349606,09-APR-12,24-FEB-12,Nedra,,fr,67.68.180.163,jacques.lavoie20@sympatico.ca,15037474,000000123496337,4,4,,4
349607,10-APR-12,10-MAR-10,Kaouther,,fr,76.64.243.84,oscarraul@sympatico.ca,8163521,000000106907322,3,3,plus pacience avec les clients,3
349608,11-APR-12,28-FEB-12,Souhail,,fr,216.208.205.65,rejeanbedard@sympatico.ca,15083868,000000123578869,1,1,J'ai demander pourquoi je paie presque le même montant que plusieures personnes que je connais pour avoir internet basse basse très basse vitesse quand eux ont la haute vitesse et le cloun m'as répondu que c'étais comme ça dans mon coin,1
349609,12-APR-12,28-FEB-12,Sowjanya,,en,76.68.105.76,brian.lehman@sympatico.ca,15074941,000000123598854,1,2,"Prompt reliable service.  I was very disappointed in how Bell handled my recent disruption of Bell telephone service of 2 days, and 5 days of Bell internet service.",1
349610,13-APR-12,13-APR-12,,,fr,173.179.150.105,,,,5,5,J'ai été servi le 13 avril 2012 a 9h30 environ.Vous avez été parfait! l'agente christina 6060124 n'aurait pas pu faire mieux et je vous suis tres reconnaissante d'avoir engagé un agente non seulement qualifié mais qui a du coeur et a su se mettre à ma place en tant que client.Je souhaite que ce message lui soit transmis directement!,5
349611,13-MAR-12,12-MAR-12,Matthew,,en,76.66.219.194,pbdesign@sympatico.ca,15231008,000000123855225,5,5,,5
349612,13-MAR-12,12-MAR-12,Koussay,,en,174.92.227.102,lyne.landry@sympatico.ca,15228898,000000123863499,4,5,,5
349613,18-MAR-12,27-FEB-12,Mohamed,,fr,174.92.172.45,caciucr@sympatico.ca,15065038,000000123562672,4,4,L'appel était entièrement satisfaisant.,4
349614,18-MAR-12,15-MAR-12,Omar,,en,69.156.76.29,melaine7@sympatico.ca,15256052,000000123940570,5,5,"nothing no improve

spoke very clear english, took over my computer as I requested to fix my major problem.

Problem fixed ASAP as my security services wern't working proper

Wish I could get him again if I have another problem

Thanks for the help


Elaine",5
349615,22-MAR-12,11-MAR-12,Edward,,en,76.64.225.173,pearce.maggie.anthony@sympatico.ca,15219201,000000123847577,5,5,,5
349616,13-APR-12,12-APR-12,Antonio,,en,65.94.48.118,ineza@sympatico.ca,15265226,000000124534499,4,4,"The experience with Antonio followed at least three hours of frustation with earlier calls with other Bell employees - one was Mark Gerald. I was ready to cancel your service. I also resent your threat to charge $2 if I continue to receive a paper bill. I really don't think you care at all about your subscribers - and I know many, many people share this feeling. ",1
349617,13-APR-12,12-APR-12,Patrick,,fr,174.92.190.33,robert.plante2@sympatico.ca,15270004,000000124535758,5,5,"Patrick est tres comprehensif et resou repidement les problemes
Merci",5
349618,13-APR-12,13-APR-12,Udale,,en,184.145.67.134,ronkovach@sympatico.ca,15270156,000000124539379,5,5,nothing,5
349619,13-APR-12,13-APR-12,Siobhan,,en,174.93.41.185,richbrig@sympatico.ca,15269896,000000124541119,2,3,Answer the call within a reasonable time.  I was on hold for 33 minutes - ridiculous.,2
349620,13-APR-12,13-APR-12,Shashank,,en,174.92.90.204,habreau@sympatico.ca,15264882,000000124539034,5,4,"While today's service was excellent, the problems leading up to this issue were terribly handled. I do not blame the people involved, they are all nice and ready to serve. It is the basic set up at Bell where one does not know what the other is doing which is awful for clients.",4
349621,13-APR-12,12-APR-12,Kevan,,en,70.24.110.65,c.cohen@sympatico.ca,15262120,000000124537400,5,5,,4
349622,13-APR-12,12-APR-12,Houssem,,fr,70.30.201.156,jrcouture@bell.net,15266194,000000124536969,5,5,rien,5
349623,13-APR-12,13-APR-12,Snehalatha,,en,70.54.33.242,morgans@sympatico.ca,15268446,000000124542366,3,4,"I had to wait on hold listening to your Please Hold On, We'll Be Right With You recording for over half an hour before I ever got to talk to a human.  That is RIDICULOUS!",3
349624,13-APR-12,13-APR-12,Aquiles,,en,184.148.185.249,dennis052@sympatico.ca,15263274,000000124541297,3,4,I waited 38. minutes before someone answered,3
349625,13-APR-12,13-APR-12,Salvador,,en,70.31.15.66,alspiegel.bee-clean@bell.net,15261094,000000124544899,4,4,,5
349626,13-APR-12,13-APR-12,Preety,,en,65.92.197.100,wayne.lumsden@sympatico.ca,15271860,000000124541676,2,2,Waited in the queue for the better part of an hour only to be told that it was a server problem for area code 613.  I simple special outage message at the beginning of your answering service would have saved me a lot of time and annoyance.,2
349627,13-APR-12,13-APR-12,Naim,,fr,70.31.209.146,md.chaput@sympatico.ca,15267934,000000124549290,,4,"Désolée,mais je suis un peu perplexe quant aux questions de Naim ;je me suis laissée emporter par mon enthousiasme sur la Tunisie;mais j'ai un gros malaise dans mon esprit. Naim m'a demandé quand je retournerais en Tunisie cette année ou encore l'an prochain à la même date... Pourquoi ces questions? Il n'y avait pas de raison de me demander cela... J'avoue que je suis troublée...",
349628,13-APR-12,13-APR-12,Vijay,,en,174.93.43.81,kaltex25@sympatico.ca,15266382,000000124540914,5,5,,4
349629,13-APR-12,13-APR-12,Ali,,en,184.146.134.239,fhds@sympatico.ca,15264110,000000124541022,2,1,stop nickel and diming your customers,2
349630,13-APR-12,13-APR-12,Salvador,,en,74.12.42.182,jpahic@sympatico.ca,15266166,000000124549124,5,5,,5
349631,13-APR-12,13-APR-12,Manel,,fr,76.64.90.52,rene9@sympatico.ca,15269770,000000124539324,4,4,"Je suis revenu au gestionnaire de sécurité  Bell depuis 8 mois environ ça trois fois que j'appelle parce-que j'ai des problèmes.J'ai été avec Northern Security pendant 3 ans,j'ai pas appelé une fois,j'ai jamais eu de problèmes. ",3
349632,13-APR-12,13-APR-12,Nandhini,,en,174.95.109.249,jimmartine@sympatico.ca,15265818,000000124548691,5,5,,5
349633,13-APR-12,13-APR-12,Andre,,en,174.95.109.249,jimmartine@sympatico.ca,15265820,000000124548539,5,5,,5
349634,13-APR-12,13-APR-12,Tshering,,en,65.92.199.201,mpgagne01@sympatico.ca,15268462,000000124541321,5,5,I suggest you try to shorten the wait time on the phone.  That took forever!,4
349635,13-APR-12,12-APR-12,Amine,,fr,70.50.148.68,charetlu@sympatico.ca,15262448,000000124536874,3,5,Ton moins condescendant,4
349636,13-APR-12,12-APR-12,Mathieu,,en,174.91.70.40,challinors@sympatico.ca,15262428,000000124536083,5,5,Nothing,4
349637,13-APR-12,13-APR-12,Sowmya,,en,74.12.41.241,bhayes43@sympatico.ca,15261746,000000124544695,2,2,"I would really, really like to talk to a representative in Canada and NOT INDIA!!!!!  I couldn't hear the person I was dealing with & had to hang up as it was taking my pc too long to connect to the windows that I needed to effect the setting up of my husband's e-mail.....I will try again tonight to do it on-line with a chat rep....please use Canadians for us to speak with!",3
348288,13-APR-12,13-APR-12,David,,en,65.92.198.58,lkbrowne@sympatico.ca,15267130,000000124541604,1,1,"Not take 85 minutes of my time to do three series of tests tests when there was an outage in my area. Why is one department not aware of an outage and hence wasting the customers time when I am transferred to another dept they are aware of an outage and hence tests and resetting my internet is unnecessary. 
Not reset my internet to factory default for no reason. Prior to agreeing this I was assured by David that Bell would assist me in resetting all my computers so internet access would be available. On being transferred to Kaye EX99419 I was PROMISED a call back when the internet was back up to assist in resetting passwords etc to ensure all three PC's would have internet access, I still await this call !!
I have consequently had to arrange a friend to come into my home to undo the damage Bell have inflicted upon me through an outage that had nothing to do with home internet. 
Working from home I have lost half a day today in calls, problems and trying to ensure all 3 computers are able to access the internet and email.
There is no satisfaction here at all only frustration at customer service staff not responding to their promises and leaving customers stranded and having to call and start the whole process again. This is not my first experience of this nature.
It is nigh on impossible to provide satisfaction without following through on commitments made to customers.
If Bell have any interest in providing some customer service and satisfaction they will take the time to follow up with this customer and advise me of the compensation I am due to receive but I am not holding my breath. Surprise me ????  
 ",1
348289,13-APR-12,13-APR-12,Youssef,,fr,67.71.13.79,jean.dunn@sympatico.ca,15265638,000000124542048,4,4,rien,5
348290,13-APR-12,13-APR-12,Mike,,en,76.64.46.237,palcamo@sympatico.ca,15268938,000000124539652,,2,Lower your monthly charges. Price always trumps customer service.,2
348291,13-APR-12,13-APR-12,Priyojoy,,en,76.64.76.252,sm_6thompson@bell.net,15270834,000000124543169,2,2,"I had called Thursday to inquire about options for upgrading my internet bandwidth. The rep was very helpful - but it turns out she cancelled my internet service when she set up my upgrade. Why did she do that? And why was that not seen when I called today to notify that my internet wasn't working? I was put on hold more than I actually spoke with rep. while he was trying to figure out what was wrong.  I found out about the break in service from the Technician, who called me almost 5 hours later to let me know that he would pass along the info & I may have internet right away, or tomorrow (thankfully, my internet has been restored)",2
348292,13-APR-12,13-APR-12,Leslie,,en,65.93.93.96,gonenorth@sympatico.ca,15264682,000000124539181,4,4,,4
348293,13-APR-12,13-APR-12,Mohamed Amine,,fr,69.159.156.215,alfred.couture@sympatico.ca,15261036,000000124541162,4,4,"Étant donné que je n'avais pas gardé mes notes au sujet de mon appel de février, je suis demeuré avec un doute sur le prix qui m'avait été fait et celui en cours suite au crédit accordé.",
348294,13-APR-12,13-APR-12,Mohammed,,en,64.231.213.37,ckresak@sympatico.ca,15262592,000000124547163,1,,"I have placed approximately 7 calls about a very simple matter--changing the internet from one home phone # to another and the technician has been out twice and said they booked the wrong type of service call.  It's very, very frustrating and I've explained this very simple situation 7 or 8 times over and over and over again.  Also, the last time, I waited 5 hours and the technician came at the wrong time and then when I kept calling to ask if I should still wait around for them (they said yes), he did not show up.  When I called back, they said that I had cancelled the call--instead of just admitting that he had the wrong time, they lied and said I cancelled it--why would I still be sitting around for 5 hours not leaving my house if I called to find out when he was coming and still waited.",1
348295,13-APR-12,12-APR-12,Noureddine,,fr,70.48.57.93,rgsauve@bell.net,15269820,000000124536230,3,2,,3
348296,13-APR-12,13-APR-12,Jose,,en,184.148.113.138,gemini9@sympatico.ca,15264502,000000124539748,5,5,Nothing,5
348297,13-APR-12,13-APR-12,Joseph,,en,76.68.47.20,les_lee@sympatico.ca,15266970,000000124547044,5,5,"joeph from india did a very professional job .. i was becoming deperate as he was my 4th bell contact re this issue over the last 3 days .. one oung man from india , two from elsalvador , al very patient & polite but after hours could still not could not resove the issue .. so thanx to joseph !! lee bertouche .. 705 4444 o44o .. ",5
348298,13-APR-12,13-APR-12,Weng,,en,65.93.205.38,ping9@sympatico.ca,15269330,000000124550585,5,5,,5
348299,13-APR-12,13-APR-12,Christine,,en,70.27.121.44,dmlawrence@sympatico.ca,15263472,000000124540854,1,2,Your billing error which was a computer error on your part should be corrected immediately for my next billing date which is the 14th. Instead the error of nearly $50 will appear on my current April 14 bill and will require a refund on a future bill. You have the time to manually correct the error but have refused to do so saying the bills are computer generated and there is no way to correct the problem manually until a later date.,1
348300,13-APR-12,12-APR-12,Zee,,en,69.156.152.11,peterbillie@sympatico.ca,15269194,000000124534307,4,4,,4
348301,13-APR-12,12-APR-12,Florence,,en,174.91.149.108,shelleymyron@sympatico.ca,15270702,000000124537335,3,1,Resolve the issue,3
348302,13-APR-12,13-APR-12,Simon,,en,70.51.58.120,m_quesnel@sympatico.ca,15267402,000000124547715,4,5,way to bypass automated system,4
348303,13-APR-12,13-APR-12,Sheng,,en,99.249.91.106,steelers01@sympatico.ca,15270994,000000124541642,5,5,,5
348304,13-APR-12,13-APR-12,Sabha,,en,70.31.92.239,jrphilp1@sympatico.ca,15266210,000000124540792,2,1,"The problem was created by Bell not me the customer.
Bell could have fixed a minor problem without telling me ""it takes 24-48 hours to fix"" answer.

",2
348305,13-APR-12,13-APR-12,Sanah,,en,76.67.198.208,wbernier@sympatico.ca,15271870,000000124540447,5,5,quality of the phone line connection - volume too low - very difficult to hear.,4
348306,13-APR-12,13-APR-12,Brett,,en,50.100.210.232,sfiorda@sympatico.ca,15270630,000000124540977,5,5,You addressed all of my concerns...  Everything was done great,5
348307,13-APR-12,13-APR-12,Aroua,,fr,76.67.164.184,c___lemelin8@sympatico.ca,15262152,000000124550834,2,5,Mon problème n'a pas été résolu lors de mon premier appel avec Aroua. La ligne a été coupée et j'ai du rappeler. A mon second appel le problème a été résolu très rapidement. Je n'ai pas le nom de la 2ième personne à qui j'ai parlé,4
348308,13-APR-12,12-APR-12,Alexander,,en,70.48.43.141,rleppanen@sympatico.ca,15269950,000000124536175,3,1,Solve my problem to stop the firewall from disconecting every day.,3
348309,11-MAR-12,08-MAR-12,Edgar,,en,174.89.110.41,wswilk@bell.net,15191882,000000123787559,1,1,Empower your people to make decisions,1
348748,14-MAR-12,13-MAR-12,Abir,,fr,70.52.4.179,michel.lauzon1@sympatico.ca,15243446,000000123892422,5,5,"Bonjour,

Comme je ne me souviens pas de l'heure exacte et que j'ai parlé avec trois personnes.  Je peux vous dire que seule la personne aux services clienteles, une tunisienne ( désolé, je ne me souviens pas de son nom ) a su répondre a mes questions avec intelligence et professionnaliste.  Normalement, mon expérience avec Bell, se rapproche des mots pénible, et incompétent.  Si ce n'était du service médiocre des autres pour recruter des clients, vous m'auriez perdu il y a longtemps.  Bon, j'ai l'air de faire mon hot en écrivant ces mots je l'admets, mais c'est vraiment pas mon style.  Le problème que j'avais était simple, j'avais 30 gig de bande passante et je voulais augmenter celle-ci pour 10$ à 110 gig.  Lors de mon premier appel, j'ai suivi le système dépersonnalisé pour tomber sur le service que je pensais être le bon.  On ne me comprennait pas, on voulais prendre contrôle de mon ordi que je n'avais pas à ce moment.  Pourtant la question était simple, je veux augmenter ma bande passante.  J'ai finis par raccrocher.  J'admets que j'ai la mèche courte avec vous.  Je possède un ordinateur Mac depuis plus de 20 ans et j'ai du me débrouiller plus souvent qu'à mon tour avec vos services internet, du au manque d'intérêt que vous portiez à notre plate-forme et à la formation de votre personnel.  Par la suite, j'ai retéléphoner et j'ai décidé d'y aller avec le service client et là je suis tomber sur une gentille personne qui m'a compris tout de suite ( donc les notes du sondage va pour elle ), avant de quitter elle m'a demandé si elle pouvais m'aider à nouveau.  Je lui aies dit que je n'avais pas accès a ma facturation sur internet.  J'avais oublié le mot de passe et j'utilisais le premier code utilisateur pour entrer, donc ça marchait pas mon truc.  Elle m'a tranférer au service de soutien.  Encore une fois, la question était simple c'est quoi les mots que j'ai de besoin pour entrer sur ma facturation.  Pas une explication de la théorie quantique, mon nom d'utilisateur et mon mot de passe.  Un truc qui se règle normalement facilement genre chez Desjardins une fois votre identité bien établie.  Encore une fois la personne voulait prendre contrôle de mon ordi que je n'avais toujours pas.  Je lui aies dit que j'étais sur mon ipad, il m'a dit de suivre ces instructions comme si j'avais un quotient intellectuelle de 4 ans, quand j'appuyais sur une touche trop petite avec mon doigt et que je devais revenir sur mes pas, je me faisais presque engeuler.  J'ai perdu patience, j'ai raccrocher et je me suis débrouiller tout seul comme d'habitude.  Je pourrais vous raconter plein d'histoire avec Bell, des histoires de frustration comme la fois ou j'ai du m'auto brancher dans mon nouvel appartement parce que votre technitien s'était contenter de s'arrêter à la boîte dans le bloc.  Ou la fois ou vos services m'ont fait acheter un routeur sans-fil qui n'a jamais fonctionner.  Je parle de vous ainsi car je suis client et que je m'attends à avoir un service de qualité.  Mais je sais que par expérience que les mots qualité et service ne rime avec rien dans votre industrie.  

A+, Michel Lauzon
",5
348749,14-MAR-12,13-MAR-12,Ann,,en,184.145.76.215,actioncore@bell.net,15235134,000000123897233,5,5,,5
348750,14-MAR-12,13-MAR-12,Gavin,,en,184.144.188.210,lbrebner@sympatico.ca,15241996,000000123891853,1,1,anything would have been an improvement,1
348751,14-MAR-12,12-MAR-12,Sudheer,,en,69.156.1.214,yr.home@sympatico.ca,15234572,000000123866059,5,5,no,5
348752,15-MAR-12,13-MAR-12,Carlos,,en,64.231.168.59,hmarjorie79@bell.net,15239929,000000123901042,4,4,"Carlos was very helpful indeed. I am not accustomed to this new computer and as a senior (along with many I might add) could do with an instruction book or well-informed classes with well-informed instructors for seniors. I've worked many years on computers but everything has changed so much and when we find out eventually what we need - we end up with notes all over the place. Anyway, I guess really Bell is not the company to do anything about that. But again, I must say I was very pleased with Carlos and he kept calm when I became frustrated.",4
348753,15-MAR-12,13-MAR-12,Paula,,en,65.95.29.163,momac@bell.net,15243762,000000123884864,4,,"Each time I phone Bell to change Internet package or cost, I am satisfied with the representative's service.  However, once the bill arrives it is never right and I have to call again to resolve what should have been done by Bell.  Not being able to speak with the same agent several times and having to go through the story with each one is maddening. I give your rep my confirmation number but what is on my sheet doesn't seem to be shown on their computer and they have to go away and check with someone else. I now have to wait until my next bill to get the errors rectified and the debits and credits seem to go on and on.  My fingers are crossed that I won't have to spend another half an hour on the phone to get this resolved.  Thanks for your time.",3
348754,15-MAR-12,13-MAR-12,Pedro,,en,70.24.166.143,mlvzs@bell.net,15243696,000000123892464,5,4,?,5
348755,15-MAR-12,13-MAR-12,Daniella,,en,64.228.144.8,legrant@sympatico.ca,15242050,000000123899348,5,5,LESS TIME ON HOLD ,5
348756,11-MAR-12,09-MAR-12,Ahmed,,fr,209.226.130.24,mmar788@sympatico.ca,15200562,000000123804784,3,1,"Les deux conseillers à qui j'ai parlé ont été très polis, patients, aidants mais tous les deux m'ont dit que le problème venait de mon ordi et ou de mon modem.  Le lendemain tout fonctionnait... Alors le problème est ailleurs.",3
348757,11-MAR-12,09-MAR-12,Oscar,,en,76.68.128.147,rgmccormick@sympatico.ca,15202154,000000123810067,4,4,"This service representative worked dilligently to resolve a complicated issue with my accounts and access to them.  Since this is not the first time with this same issue, I am hesitant to say that it is completely resolved.  I do believe that it is though and thank the representative for his patience and help with the issues.",4
348758,11-MAR-12,10-MAR-12,Hemavathi,,en,65.92.56.138,nickgauthier@sympatico.ca,15211240,000000123836982,5,5,"My initial e-mail enquiry was answered in French and when a subsequent request for a response in English, I received an acknowledgement once again, in French prompting a telephone inquiry which was very well handled by Vemahathi",5
349201,17-MAR-12,12-MAR-12,Dheeraj,,en,184.145.125.20,chuckandmarg@sympatico.ca,15223510,000000123866310,5,5,,5
349202,17-MAR-12,15-MAR-12,Zishan,,en,70.54.113.126,gyoung000@sympatico.ca,15252734,000000123935921,4,4,,4
349203,17-MAR-12,15-MAR-12,Srinivas,,en,70.49.51.207,m_rich@sympatico.ca,15255494,000000123947087,4,4,,4
349204,18-MAR-12,15-MAR-12,Yasmin,,en,50.101.251.16,cdmacd@sympatico.ca,15250244,000000123953598,5,5,,5
349205,18-MAR-12,15-MAR-12,Nader,,fr,208.115.59.171,anicetgagne@bell.net,15249062,000000123952843,1,1,"Lorsque Bell m'aproposé un abonnement en septembre ou octobre 2011, on m'avait offert les setvices de télé, internet et téléphone pour 69.95 par mois pendant 1 an et ensuite à $94.00 par mois après 1 an. Dès le mois de décembre je constate que je dois payer 94.00 par mois. Je suis très décu parce l'entente n'a pas été respectée. Donc dès mon retour en mars, je mettrai fin à mon abonnement.",1
349206,18-MAR-12,15-MAR-12,Rufus,,en,65.93.201.36,rrios@sympatico.ca,15258324,000000123947482,5,4,"I have been using bell for a while, and when I used this service always got a good service.",5
349207,18-MAR-12,15-MAR-12,Priyojoy,,en,174.89.69.182,geo.wil@sympatico.ca,15252424,000000123952590,5,5,Service was excellent. Technicians should keep aware of the necessity to slow down their dialogue as all callers are not computer literate.,5
349208,18-MAR-12,16-MAR-12,Wahida,,fr,67.70.48.15,daniel.champagne006@sympatico.ca,15250834,000000123955145,3,4,Meilleure compréhension de la langue française : la personne ne comprenait pas bien la demande.,4
349209,19-MAR-12,09-MAR-12,Gilberto Jose,,en,216.95.226.13,gibbings@sympatico.ca,15196544,000000123817776,2,,"I was told first that the power cord was faulty and would have to be replaced (all lights on router out). Then I was left on hold, after which service came up...kept line open 1/2 hour...no response...no answer as to what was wrong",2
349210,19-MAR-12,09-MAR-12,Karen,,en,74.15.45.214,jean.hancock@sympatico.ca,15197708,000000123824975,4,4,,4
349211,19-MAR-12,15-MAR-12,Makrem,,fr,67.68.114.194,leo.bouchard@sympatico.ca,15254972,000000123952394,5,4,J'ai eu toutes les réponses que je voulais.   Merci!,5
349212,19-MAR-12,15-MAR-12,Vaishnavy,,en,70.30.86.15,johrt@sympatico.ca,15254082,000000123939881,4,4,The modem was replaced the following day and service appears normal,4
349213,19-MAR-12,06-MAR-12,Amine,,fr,69.156.121.184,arthur.perron@sympatico.ca,15154357,000000123737630,4,4,temps d'attente trop long,4
349214,19-MAR-12,10-MAR-12,Pamela,,en,74.12.172.72,giliffe@bell.net,15208064,000000123828831,3,4,Every thing went well thank you.,5
349215,19-MAR-12,15-MAR-12,Jason,,en,69.157.38.54,echharris@bell.net,15251592,000000123936938,4,3,"The service was good but the EBay internet comes with the words script error.Also one of my emails i was unable to open or delete. Thank you Cathie Harris
",4
349216,20-MAR-12,16-MAR-12,Mathieu,,en,68.69.147.228,jim-linda@bell.net,15253784,000000123955285,1,1,,1
349217,20-MAR-12,13-MAR-12,Bryan,,en,69.157.49.114,dmkelsey@sympatico.ca,15238182,000000123882694,3,4,Eventually the problem was solved.It took 4 - 5 calls over a 2 week period to correct the problem. I was quite frustrated!!!,3
349218,12-MAR-12,11-MAR-12,Dominic,,en,50.101.220.24,robert.demille@sympatico.ca,15219570,000000123843587,5,5,Could not have done more for me. ,5
349219,12-MAR-12,11-MAR-12,Faten,,fr,65.93.156.218,regent.lacharite@bell.net,15219455,000000123842944,5,5,"rien mercie   
 mlle phaten a ete merveilleusemment 
patiente et competente.",5
349220,12-MAR-12,11-MAR-12,Robert,,en,74.15.246.111,healeyd1@bell.net,15216792,000000123848025,5,5,,5
349221,12-MAR-12,11-MAR-12,Nicholas,,fr,76.71.224.186,p.aquin@sympatico.ca,15219074,000000123850245,3,1,règlé ma demande plus tôt.,3
349222,14-MAR-12,13-MAR-12,Mathieu,,fr,184.144.222.167,claude.michon@bell.net,15237264,000000123881233,5,5,Rien,5
349223,14-MAR-12,13-MAR-12,Kamel,,fr,76.64.90.121,vincentdc@sympatico.ca,15247728,000000123903880,5,5,,5
349224,14-MAR-12,12-MAR-12,Tathiana,,en,67.71.83.228,LouiseR-MurrayS@sympatico.ca,15221198,000000123863378,4,4,,4
349225,14-MAR-12,05-MAR-12,Victor Gabriel,,en,65.94.122.60,gryphonsys@sympatico.ca,15147212,000000123726065,4,4,allow me to change the main email address,3
349226,14-MAR-12,12-MAR-12,Vijay,,en,184.147.112.138,overbank@sympatico.ca,15230784,000000123871207,5,2,"Rep was very helpful, but still having problems.",5
349227,14-MAR-12,12-MAR-12,Rowena,,en,174.91.156.239,phumenick@sympatico.ca,15231192,000000123868229,5,5,Nothing else was needed to improve the service I received. I am very pleased with the service. ,5
349228,14-MAR-12,13-MAR-12,Gopi,,en,64.231.23.126,barbran@sympatico.ca,15236068,000000123893983,4,5,,5
349229,14-MAR-12,13-MAR-12,Larissa,,fr,70.55.178.97,sylvie177@sympatico.ca,15246986,000000123902196,4,4,"appel de 19h29 était le derniers appel qui a fini 7h55.larrissa 6053442.un 2 iem appel que m.jamel 440884quia duré 40mins.ensuite ma premiere appel a 5h30
a durée 45 mins l'agent ma mise sur pose ,il n'a jamais reprit mom appel.tous ca pour vous dire que jai 
été de 5h30 a 7h55  au téléphone merci 



",4
349230,15-MAR-12,13-MAR-12,Nayeem,,en,64.231.90.208,william.rebel@sympatico.ca,15247910,000000123895087,3,3,,4
349231,15-MAR-12,07-MAR-12,Thorat,,en,67.68.39.39,wpatterson77@sympatico.ca,15179934,000000123785451,4,4,"In this case, nothing.",4
349232,15-MAR-12,08-MAR-12,Asma,,fr,184.148.242.42,joan.larouche@sympatico.ca,15185436,000000123782767,4,4,"rien de plus ,  merci",5
349233,15-MAR-12,13-MAR-12,Alisia,,en,64.231.19.235,alindsay@sympatico.ca,15235424,000000123902278,4,4,have a table comparing the different internet plans ,4
349234,15-MAR-12,12-MAR-12,Oscar Ernesto,,en,65.92.208.208,taneric@sympatico.ca,15233573,000000123874211,5,5,"Due to the defective modem, I had no internet service from March 11 at 4:00 p.m. until March 15 9:00 p.m.  I would like to be credited/compensated for this.  Thank you.",5
349235,16-MAR-12,15-MAR-12,Souhir,,fr,184.144.238.62,legitan616@sympatico.ca,15254954,000000123953543,5,5,,5
349236,16-MAR-12,15-MAR-12,Daniel,,en,76.67.22.237,john.brock@sympatico.ca,15254018,000000123953405,5,5,"
Daniel was a great help. While travelling I was unable to contact anyone at bell.ca after I keyed in a misspelled id and I did not have access to a cell phone.",4
349237,16-MAR-12,15-MAR-12,Mohamed Ali,,fr,70.26.235.93,RAYMONDARBIQUE@sympatico.ca,15248496,000000123942669,5,5,Tout est bien. Merci,5
349638,13-APR-12,13-APR-12,Lorrey,,en,74.12.41.197,al.dunsmuir@sympatico.ca,15260946,000000124543044,5,5,"There had been 2 previous outages (also on Fridays), but today my DSL was down from -8:40 to about 14:55.

It took a while before support realized that Whitby outage they knew about was actually larger than expected and included me.   

The people side of things is fine.  

The real issue is it would appear that there need more automation to discover Bell-side breakdowns earlier (and automatically).  That way the support folks would also have access to more accurate & up-to-date information.",5
349639,13-APR-12,12-APR-12,Taoufik,,en,70.26.32.77,madolalonde@sympatico.ca,15267426,000000124537164,5,5,,5
349640,13-APR-12,12-APR-12,Henry,,en,74.12.174.251,elswail@sympatico.ca,15263870,000000124537566,5,4,The call was completely satisfactory.The proceedings which eventually made the call necessary were very confusing.,4
349641,13-APR-12,12-APR-12,Henry,,en,184.145.23.127,melvyn.duke@sympatico.ca,15268008,000000124533780,5,5,,5
349642,13-APR-12,13-APR-12,Rashika,,en,76.64.199.176,w.crompton@sympatico.ca,15271836,000000124538972,2,2,"give me a test center that's in Ontario, or at less in Canada.",3
349643,13-APR-12,12-APR-12,Rene Jose,,en,70.49.85.67,mephisto@bell.net,15268016,000000124535695,5,5,,4
349644,13-MAR-12,09-MAR-12,Anis,,fr,65.92.168.125,mauricetraversy@bell.net,15200098,000000123820962,5,4,,5
349645,13-MAR-12,12-MAR-12,Hector,,en,65.94.205.57,clayton.shillingford@sympatico.ca,15223618,000000123862465,1,1,problem still not solved. ,
349646,10-APR-12,10-APR-12,,,fr,197.31.72.219,,,,4,4,test,5
349647,13-APR-12,13-APR-12,Jeannette,,en,74.12.43.159,menielsen@sympatico.ca,15268010,000000124547017,5,5,,5
349648,13-APR-12,13-APR-12,Kevin,,en,70.55.28.31,olive_powers@sympatico.ca,15268846,000000124542489,5,5,Not having such a long wait to get someone to help!!,5
349649,13-APR-12,12-APR-12,Milo,,en,65.94.123.152,franci_vic@sympatico.ca,15264206,000000124534145,5,4,"My problem has been ongoing for some time.  Due to that, I call your techs on many occasions to keep on top of the problem.  In this case, Milo addressed my concerns quickly, accurately, and with all courtesy.  Cudos to him and to your team.",5
349650,13-APR-12,13-APR-12,Sravan Kumar,,en,208.90.102.246,cressman@sympatico.ca,15262788,000000124544804,1,1,Solved the problem,2
349651,13-APR-12,13-APR-12,Hemanth Kumar,,en,76.69.28.13,rheuvelink@sympatico.ca,15269824,000000124538945,3,4,after my first contact to resolve this matter the issue was transfered to another department.  I was told they would be calling me.  They never called. I had to call back to have the issue resolved,3
349652,13-APR-12,13-APR-12,Kaouther,,fr,70.50.44.14,mbertrand_727@sympatico.ca,15267882,000000124541591,1,2,Etre a l ecoute,1
349653,13-APR-12,12-APR-12,Moses,,en,184.144.43.227,marilyn_williams5@sympatico.ca,15267660,000000124534976,1,1,"get someone who can clearly SPEAK ENGLISH, TALK LOUDER AND KNOW WHAT THEY AQRE DOING",
349654,13-APR-12,12-APR-12,Ayesha,,en,64.231.168.193,patricia.page027@sympatico.ca,15269006,000000124536831,5,5,,5
349655,13-APR-12,12-APR-12,Makram,,fr,69.157.128.3,pterio29@bell.net,15269458,000000124535171,1,1,Régler le probleme au lieu de me faire des accrore...,1
349656,13-APR-12,12-APR-12,Mathieu,,en,184.151.61.31,shir_lee@bell.net,15270718,000000124537417,1,2,I was on the phone for over an hour. I was referred to about 6 different people who kept telling me that it wasn't their department. I was really getting steamed.,3
349657,13-APR-12,12-APR-12,Chekib,,fr,69.157.128.3,pterio29@bell.net,15269460,000000124535741,1,1,,1
349658,13-APR-12,13-APR-12,Andrea,,en,74.12.43.131,m.gammage@sympatico.ca,15267360,000000124541070,3,3,"the wait time was approx 30 mins before a rep even answered the phone - I was not impressed !
",3
349659,13-APR-12,13-APR-12,Joseph,,fr,76.65.161.220,ftessier0@sympatico.ca,15264312,000000124542343,4,4,"Je crois que Joseph a très bien fait ce qu'il fallait pour remédier à la situation. Si j'avais un problème quelconque, je ferais encore appel à vos bons services. Merci!",5
349660,13-APR-12,13-APR-12,Jose,,en,70.55.30.77,pjtakwax@sympatico.ca,15269354,000000124542641,3,4,area code 613 was down and internet was off line.,4
349661,13-APR-12,13-APR-12,Lisa,,en,184.151.61.110,feldlevi@sympatico.ca,15264090,000000124541052,1,1,"explain why i am not getting the service that i pay for. it is now 2 days out. then i am told my service is being discontinued, with no notice. hard to believe that such poor service can happen in canada with a company once considered to be an icon.",1
349662,13-APR-12,13-APR-12,Sukumar,,en,70.50.65.180,anneberry5@sympatico.ca,15261248,000000124550190,5,5,Nothing,5
349663,13-APR-12,13-APR-12,Jenette,,en,65.92.239.23,francie.trueman@sympatico.ca,15264210,000000124539163,5,4,,4
349664,13-APR-12,13-APR-12,John,,en,184.146.164.145,stwj@bell.net,15271080,000000124540099,5,5,,4
349665,13-APR-12,13-APR-12,Andrea,,en,70.51.216.85,ghamden@sympatico.ca,15264568,000000124543837,4,4,"I continued to see ongoing technician messages of checking in etc as if the work was not complete; this continued for a day and a half.",4
349666,13-APR-12,13-APR-12,Judith,,en,70.48.216.153,vicshirley@sympatico.ca,15271756,000000124547515,4,4,,4
349667,13-APR-12,13-APR-12,Hemavathi,,en,184.147.189.47,sharon134@sympatico.ca,15270676,000000124548334,1,4,The women talking to me was rude it is time to stop using these middle east countries for service she was the worse person I have encountered with Bell,1
349668,13-APR-12,13-APR-12,Srinivasan,,en,174.95.136.234,gary.versluis@sympatico.ca,15264450,000000124538835,5,4,"our tech person was excellent and very patient with me, although past experiences were not as great.i seem to have alot of trouble with bell service in general which is very frustrating.",3
349669,13-APR-12,12-APR-12,Tabatha,,en,184.146.114.95,cherkennedy@sympatico.ca,15262484,000000124533392,5,4,It seems that not all your CSR's read the notes and apply it to the bill.  I have had problems in the past with my internet and TV bundle and I need to keep a close look at my bills.,4
349670,13-APR-12,13-APR-12,Kevin,,en,174.89.129.143,beverley.b@sympatico.ca,15261728,000000124541121,5,5,,5
349671,13-APR-12,13-APR-12,Vijay,,en,65.92.199.222,nlmorris@bell.net,15268728,000000124542935,3,4,"No internet connection. I waited 35 minutes for help, then line went dead. Then called again, waited another 20 minutes but received good help from India. Turned out ""socket problem"" report related to Bell system problem in Ottawa.Indian rep was very helpful and courteous ",5
349672,13-APR-12,12-APR-12,Farhana,,en,174.93.55.160,dasilvaedward@sympatico.ca,15263054,000000124535202,5,5,Nothing really,5
349673,13-APR-12,12-APR-12,Amine,,fr,70.53.198.45,ernest_25@sympatico.ca,15263944,000000124538317,4,5,,5
349674,13-APR-12,13-APR-12,Joelle,,en,74.12.41.73,sherrydl@sympatico.ca,15270716,000000124546279,4,3,Did everything in Jan. like you said you would. This is ongoing since then and it remains to be seen if I see results with my next bill.,3
349675,13-APR-12,12-APR-12,Martina,,en,174.95.109.73,peggychurchill@sympatico.ca,15269136,000000124533444,3,2,Provided and explained to me what my problem was and how it was corrected.,4
355875,23-APR-12,20-APR-12,Nizar,,fr,67.70.198.228,mons2@bell.net,15353696,000000124705832,1,1,"Après mon appel, j'ai appris que mes deux voisins sur le Raft Lake Rd avaient eu le même problème de connectivité le vendredi. Dans le premier cas, le redémarrage du modem le samedi matin a réglé le problème. Dans le deuxième cas, votre centre lui a dit, comme à moi d'ailleurs, qu'un technicien passerait samedi, dans l'avant-midi. Nous avons donc attendu tout l'avant-midi, sans voir la trace d'un technicien. Le modem de ce voisin s'est remis à fonctionner au cours de la journée de samedi. Le mien ne fonctionne toujours pas. Votre préposé a tout essayé à distance, sans succès. On m'envoie un nouveau modem cette semaine.  J'aurai donc passé plus d'une semaine sans service et je vais réclamer un rabais sur ma facture mensuelle.

Sur un autre sujet, je m'étonne que Bell Canada, qui doit desservir un public canadien-français,  embauche du personnel francophone qui possède un gros accent étranger et qu'il est difficile de comprendre au téléphone. Les francophones d'ici capables de remplir ces postes sont-ils si rares? 

Pascal Sabourin
Sudbury",3
355876,25-APR-12,24-APR-12,Ivan,,en,69.158.79.219,fmajor@sympatico.ca,15386804,000000124781165,3,4,"It was probably miscommunication between us but the charges your rep' quoted over the phone did not seem to match those which I received by subsequent email.  I also had to prompt the rep' for some of the charges.

The result was satisfactory.",3
355877,25-APR-12,24-APR-12,Edgar,,en,65.94.91.186,matt49213@sympatico.ca,15391170,000000124784188,5,5,I must say he was very good listener and patient.,5
355878,25-APR-12,24-APR-12,Julie,,en,65.94.133.38,s.teresa1@sympatico.ca,15393982,000000124771237,4,4,,4
355879,25-APR-12,24-APR-12,Mohamed Taieb,,fr,70.53.139.199,clarerake@bell.net,15385032,000000124772170,5,5,"Le premier: à 11hers.---- no. 5316 était très poli, mais il n'a pas pris le temps qu'il fallait.....il m'a dit ça fonctionne....j'ai essayé et RIEN ne fonctionnait.....j'ai rappelé et parlé à no. 5098 vers. 12hers.---- ce monsieur a pris beaucoup de temps et il a réglé le problème...je l'ai remercié de sa patience, dévouement et compétence..Je suis satisaite du 2ième... Merci à Bell, J'aime Bell !  C.R.",5
355880,25-APR-12,24-APR-12,Sabrine,,fr,65.93.5.17,doloclaude@sympatico.ca,15386012,000000124770425,5,4,tres bien fait,5
355881,25-APR-12,23-APR-12,Walter,,en,70.27.194.197,georgegrossman@sympatico.ca,15371302,000000124742726,5,5,I am 84 this year and I don't hear so well.ds need to be spoken clearly and distinctly.,5
355882,25-APR-12,24-APR-12,Lorrey,,en,184.144.70.103,lindahambling@sympatico.ca,15390216,000000124770793,4,2,Nothing - I believe my problem may be a software issue,4
355883,25-APR-12,24-APR-12,Marie,,fr,69.159.163.231,cbkp@sympatico.ca,15384752,000000124772135,5,4,"ont ma vendu un service non disponible et vous le saviez la personne qui ma appeler pour me dire que les service était pas disponible ma proposer aucune alternative pour régler le probleme c'est moi qui vous ai laisser une chance la 3 personne a qui j'ai parler a pris le temps de regarder la situation et de trouver une solution 

vous avez un sérieux probleme 

vos employer ne respecte pas image de votre compagnie 

les 2 premiere personne ont rien fait 

la 3 personne elle vous a permis de garder un client avec 4 service 

jessica no 6013096 elle mérite des félicitation de votre part et un petit cadeau ele travaille pour le client et non pour sa paye comme les 2 premiers

elle est exemple parfait de image que la compagnie nous vend comme service

vous avez une note de 1 sur 3  33% 

de qualité du service et vous m'avez offert un service qui va etre disponible dans 6 mois la grosse campagne la fibre en primeur a quebec 

bravo encore a jessica 6013096 nommez la chef équipe au service a la clientele   ",3
355884,25-APR-12,24-APR-12,Marta,,en,76.69.67.18,meslinme@sympatico.ca,15391420,000000124768914,3,4,Get your overseas call centre representatives to seak more clearly and more s-l-o-w-l-y so they can be understood!!!!!,3
355885,25-APR-12,24-APR-12,Myriam,,fr,70.29.237.236,claude_leblanc2005@sympatico.ca,15385050,000000124777942,4,1,"Il y a Koodo qui est impliqué le type de compte pophm n'est pas disponible sur mon appareil je voie avec Koodo
Merci
Claude Leblanc ",4
355886,25-APR-12,24-APR-12,Richard,,en,69.156.59.14,tsheridan_5@sympatico.ca,15395632,000000124773137,5,5,,5
355887,25-APR-12,24-APR-12,Marc-Andre,,fr,74.14.124.215,dianemm.lafontaine@sympatico.ca,15385872,000000124782473,5,5,"Marc-André m'a fourni des explications claires et rapides. Il m'a transféré`ensuite à un autre département afin qu'on me fixe un rendez-vous. L'homme qui m'a servi m'a dit qu'il pourrait m'envoyer un technicien le lendemain matin et m'a demander de patienter afin de me confirmer le tout. J'ai attendu pendant 17 minutes avant de prendre mon autre téléphone et de rapeller Bell pour savoir si ce dernier m'avait oublié. J'ai eu la chance de reparler à Marc-André qui m'a encore dit ne pas comprendre pourquoi on me faisait patienter de la sorte et il m'a confirmé qu'à mon dossier il était inscrit qu'un technicien était confirmé pour le lendemain. J'ai donc pu racrocher la ligne en attente. Donc, je sais pas si ce 2e employé m'a oublié, est partie prendre sa pause ou à terminé sa journée en me laissant en attente.... mais ce n'est pas agréable du tout! Une chance que vous avez un ''Marc-André'' pour maintenir l'excellence de vos services! Merci à lui! Diane Lafontaine",4
355888,25-APR-12,24-APR-12,Josh,,en,64.229.66.31,mcstrong@sympatico.ca,15391316,000000124776634,5,5,Not having to be on hold for so long before a technician answers.,4
355889,25-APR-12,24-APR-12,Snehalatha,,en,70.52.224.227,arnel@bell.net,15383624,000000124782690,5,4,I can't think that it could have been better.  She showed great patience in dealing with a rather inept internet user.  My thanks as well as my compliments to all involved.,5
355890,25-APR-12,24-APR-12,Mohammed,,en,64.231.110.49,jim.hubel@sympatico.ca,15388768,000000124777265,5,5,Maybe a follow-up call or message the next day from the same technician.,4
355891,25-APR-12,24-APR-12,Jean-Gardy,,fr,70.24.197.179,amrisi@sympatico.ca,15383350,000000124783286,1,1,"Depuis le 6 avril nous vous demandons un service de 2 MB pour notre système DSL. Vous nous envoyés technicien après technicien mais il n'y a rien de fait. Nous sommes très déçus de la qualité de vos services. En fait vous nous donnez aucun service. De plus votre modem était défectueux et vous l'avez remplacé par un autre modem et vous voulez nous facturer en plus. Devinez ce que nous nous préparons à faire?
André Risi 
418-683-3777",1
355892,25-APR-12,24-APR-12,Manoj Sandra,,en,184.144.34.76,spronek@sympatico.ca,15394682,000000124787199,5,5,my agent was super nice and patient I like his professionalism,4
355893,25-APR-12,24-APR-12,Vijay,,en,174.91.107.151,rpiers@bell.net,15393860,000000124774335,2,3,"His understanding of the the English 
language was minimal.
I didnt appreciate his trying to sell me
a maintenance program when I wanted my 
telephone and internet fixed.",4
354332,21-APR-12,19-APR-12,Samiha,,fr,74.15.214.16,franco22@sympatico.ca,15338926,000000124664987,4,5,Éviter cet appel en me disant la première fois les vraies choses,3
354333,23-APR-12,22-APR-12,Robert,,en,74.15.246.12,ralphhicks@bell.net,15363422,000000124727050,3,3,"Answer the phone! I have now spent approximately seven hours trying to solve an issue that is your mistake. About six of those hours were ""on hold"".",2
354334,23-APR-12,22-APR-12,Raouf,,en,70.29.37.179,francamanco@sympatico.ca,15359802,000000124731903,4,4,,5
354335,23-APR-12,22-APR-12,Charly,,en,174.89.110.234,jbelanger6@bell.net,15360681,000000124734662,5,5,"The experience was excellent, however, if the original service rep had told us about replacing the phone line filter from time to time, we would not have had so many problems with our internet (and phone quality).",4
354336,23-APR-12,19-APR-12,Edward,,en,174.89.16.46,tsmith_79@sympatico.ca,15345894,000000124683615,5,4,,4
354337,23-APR-12,22-APR-12,Leni,,en,69.159.20.28,bobnjean@sympatico.ca,15358248,000000124731278,3,3,"I am now connected by a ""Broadband"" network and not through Bell. Is this connection safe? When I start up I have to go through the Broadband set up connection but computer wants to go via the Bell connection via the ""Lets get started"" screen but I dont knom if I should go through this process or keep connecting with Broadband. Please advise. ",4
354338,23-APR-12,22-APR-12,Dawood,,en,174.95.248.203,ron.creary@sympatico.ca,15363742,000000124728166,5,5,The level of sound. It was sometimes hard to hear the technician on the phone.,5
354339,23-APR-12,22-APR-12,Venkatesh,,en,50.101.223.154,dtevans7@sympatico.ca,15359398,000000124728546,5,5,nothing,5
354340,23-APR-12,22-APR-12,Maria,,en,74.14.19.145,leongchan@sympatico.ca,15361688,000000124734386,5,5,Maria did a good job!  Thanks.,5
354341,23-APR-12,22-APR-12,Naim,,en,76.68.152.88,sylvie_bouchard@sympatico.ca,15364540,000000124731130,2,3,"although it eventually was solved... the whole process took me 3 hours and repeating the story to 10 different people!  From customer service to technical support - I got the run around.  3 times my ""problem was solved"" and only the 3rd time it was true.  It was solved when those I talked to actually LISTENED - instead of jumping to conclusion / or relying blindly on their ""check list""....",2
354342,23-APR-12,18-APR-12,Pradeep,,en,174.93.55.144,mcfaters@bell.net,15330398,000000124641441,5,5,"I needed a replacement part for my modem (power supply).  It was sent to me within 48 hours.  That was good, however, I would have liked an option to go to say, a Bell store, and pick up the part immediately so that I wouldn't have been without internet service at all.",5
354343,24-APR-12,23-APR-12,Fatma,,fr,74.14.170.5,dlandriault21@sympatico.ca,15369726,000000124742032,5,4,"
     rien d'autre

      Merci",5
354344,24-APR-12,23-APR-12,Christine,,en,70.30.91.70,jocelyn.laurence@sympatico.ca,15373452,000000124754700,5,4,,5
354345,24-APR-12,23-APR-12,Ashley,,en,64.229.97.172,weelder@sympatico.ca,15381960,000000124754968,5,5,None,5
354346,24-APR-12,23-APR-12,Diego,,en,174.95.13.18,iandbwinger@sympatico.ca,15372350,000000124765621,3,4,I didn't think it was necessary to waste my time informing me of Bell charging $2 for bill mailing. Also this charge is another attack on seniors that don't have a computer. Shame on Bell. Seniors don't deserve this charge.,3
354347,24-APR-12,22-APR-12,Madhu,,en,70.55.1.242,helnbil@sympatico.ca,15360334,000000124733151,5,5,Nothing! He was great!,5
354348,24-APR-12,23-APR-12,Allaura,,en,70.31.182.101,carcat@sympatico.ca,15367946,000000124757302,5,5,,4
354349,24-APR-12,23-APR-12,Suresh,,en,70.50.64.238,sin.lawrence@bell.net,15380242,000000124761559,4,4,Everything is fine.,4
354350,25-APR-12,24-APR-12,Justine,,en,65.92.66.220,makettle@bell.net,15390762,000000124773394,5,5,"I am quite satisfied and Justine was so
helpful and kind.
",5
354351,25-APR-12,24-APR-12,Lisa,,en,184.151.61.50,craigbremner@sympatico.ca,15385246,000000124767202,5,4,"The transition to turbo hub from wi max has been the most abysmal experience I have ever had to endure.  Lousy billing, lost email, errant charges and requests for old equipment.....the people answering the phones do a great job, but BELL should of spent 5 minutes thinking the process thru....there was no planning just reacting......atrocious!!!  And while everything has been resolved, we have wasted more than 5 hours on the phone.......not impressed.",1
354352,25-APR-12,24-APR-12,Venkatesh,,en,174.92.31.188,zfrailroader@sympatico.ca,15396342,000000124773702,1,1,The people in India do not know what I want. They supplied phone filters but the wrong ones. I went to the bell store in Sudbury and they have the correct ones but will sell but not give them to me,1
354353,25-APR-12,24-APR-12,Arun,,en,184.144.17.236,micro3@sympatico.ca,15391564,000000124782758,1,1,"This is the 4th time that I have been promised that a power supply is going to be mailed out to me, I asked that I get my internet credited for the month of April but now I feel that I should at the very least  get a credit for the month of May as well. But I was told if I want that I will have to call back yet again after I receive the power supply. So currently I have been sharing a power supply with my Son from his Modem when he is at work for almost 3 weeks. I find this whole think to be unacceptable from a company that I spend over $3000 a year with. I may have to reconsider who my provider will be as I am moving house in the summer and it will be very easy to switch to another provider. Waiting to here your response.",1
354354,25-APR-12,24-APR-12,Eric,,en,74.12.251.171,wandkBethune@sympatico.ca,15395962,000000124779881,1,1,Pay more attention to the information that I provided. There was nothing wrong with my modem-it was operating at 3 bars and I still couldn't renew my IP Address. It was the tower and I am between 2 Bell towers so it is necessary to know which tower is out.,1
354355,25-APR-12,24-APR-12,Sowmya,,en,184.145.72.145,alst2010@sympatico.ca,15383302,000000124777268,3,1,Have techs speak more clearly so they can be understood,3
354356,25-APR-12,24-APR-12,Sanah,,en,64.231.68.214,phil.west@sympatico.ca,15392814,000000124766793,5,4,,5
354357,25-APR-12,24-APR-12,Sowmya,,en,209.137.133.130,l-mathews@sympatico.ca,15389872,000000124769235,2,2,I could not understand her very well. She could not understand my question when asked - what prevents a user from 'uninstalling' the Bell security. Simple question.... was not able to explain how to block web sites without blocking search engines. As usual - Bell has poor customer service.,1
354358,25-APR-12,24-APR-12,Fatma,,fr,184.148.251.135,michel.grenier26@sympatico.ca,15391506,000000124766730,1,1,"Je n'entendais pas le conseiller.
(problème de son)",1
354359,25-APR-12,24-APR-12,Baltharaj,,en,65.95.214.157,rhodgson6541@sympatico.ca,15393368,000000124769350,5,5,Not having to wait for an answer from the technical assistance.  ,4
354360,25-APR-12,24-APR-12,Jamila,,fr,184.148.251.135,michel.grenier26@sympatico.ca,15391508,000000124766751,3,4,,5
354361,25-APR-12,24-APR-12,Nizar,,fr,174.92.155.138,eisabelle@sympatico.ca,15386366,000000124783628,5,4,,5
354900,22-APR-12,19-APR-12,Aqeel,,en,174.93.120.174,markose@sympatico.ca,15342342,000000124670695,4,2,"Fixed the problem and not pass it on to someone else. It seems EVERY time I have a problem with the internet the techs ALWAYS tell me I need a new network adapter. I haul the computer to my tech, they hook it up and the internet works!!! This happens every time and I'm tired of it.",3
354901,22-APR-12,20-APR-12,Rod,,en,70.26.97.186,b_babic@sympatico.ca,15347356,000000124704018,4,4,"This time I was completely satisfied with the service, because my problems were handled correctly and efficiently. Other then that time is very important to all of us and cutting the wait time and the wait time on hold would be greatly appreciated.
P.S.I think the rep. name was LUZ and she also was great, helpfull and respectfull. Good customer service skills.Thanks",5
354902,22-APR-12,20-APR-12,Latregan,,fr,174.88.226.98,maryquint@bell.net,15353178,000000124694155,4,5,Le temps d'attente entre les préposés,5
354903,22-APR-12,20-APR-12,Rebecca,,en,76.64.78.26,thuie@sympatico.ca,15356530,000000124686479,4,4,"Work on getting things right the first time. Whenever I've called to cancel my internet service in the past & you offer me a deal to stay, I always have to call back at least once, sometimes twice in the following months because I didn't get the exact deal I was promised! ",3
354904,23-APR-12,22-APR-12,Prem,,en,76.67.184.4,bernie.perrier@sympatico.ca,15358136,000000124723948,4,3," none .
 ",4
354905,23-APR-12,22-APR-12,Aqeel,,en,184.148.179.205,yvon.rail@sympatico.ca,15365294,000000124728926,5,5,nothing really,5
354906,23-APR-12,19-APR-12,Tarek,,fr,65.92.83.108,pst-martin@sympatico.ca,15343924,000000124674148,4,4,,4
354907,23-APR-12,22-APR-12,Alicia,,en,65.92.144.217,cbondy62@sympatico.ca,15358508,000000124728069,5,4,,4
354908,23-APR-12,22-APR-12,Nidhal,,en,184.147.38.239,claude_auger@sympatico.ca,15358716,000000124732615,5,5,,5
354909,23-APR-12,22-APR-12,Rym,,fr,70.55.210.211,00robertproulx@bell.net,15357264,000000124725633,4,4,,5
354910,23-APR-12,18-APR-12,Tera,,en,173.238.241.156,mfancy@sympatico.ca,15330532,000000124654470,1,1,"LISTEN and BE REASONABLE.
When a long time customer calls to cancel SOME of their services, DO NOT anger them to the point that they are eager to cancel the remainder of the Bell services in their house.",2
354911,23-APR-12,18-APR-12,Tera,,en,173.238.241.156,mfancy@sympatico.ca,15330534,000000124655033,1,1,"This is the THIRD survey that you have asked me to complete about the same series of calls.  This one says that it is still with TERA.  Ultimately, TERA did not help us.  Someone named PERCY was the fifth person that we talked to and, ultimately understood the wiser business decision of waiving the stupid cancellation fee (30 days billing) instead of risking us cancelling ALL of our Bell services out of frustration and anger with the POOR way that we were being treated.  We will see what our next bill looks like to see if even PERCY got things resolved to our satisfaction.",3
354912,23-APR-12,22-APR-12,Mohamed,,fr,67.68.184.168,liseg@bell.net,15361796,000000124728344,5,4,rien de particulier autre que des conseils,5
354913,23-APR-12,22-APR-12,Chaabane,,fr,174.88.228.93,olivier.girard@sympatico.ca,15362976,000000124724176,1,1,"L'employé a refusé de m'aider car je voulais du support pour un appareil Ipad. Je comprend que Bell ne peut supporter toute les configurations mais j'aurais pensé qu'une technologie aussi répendue aurait été prise en charge. De plus, même si elle ne l'était pas, j'aurais aimé que l'employé essaie de voir quel était mon problème. On dirait qu'il a immédiatement sauté sur l'opportunité de ne pas m'aider et j'ai trouvé le tout extrêmement frustrant.  Je mérite mieux en tant que client, j'ai ce compte depuis au moins 12 ans, et Bell doit arriver en 2012 et supporter les appareils que les gens utilisent. Je suis très déçu de cette expérience et je vais très certainement évaluer mes options en terme de service internet.",1
354914,23-APR-12,22-APR-12,Vikram Aditya,,en,69.156.152.115,obrown5@sympatico.ca,15362958,000000124729344,5,5,"She solved our problem completely.  Both your reps mentioned a completely different phone number to us that I think had a 9 somewhere in the last digits.  We have been married 50 yrs, 47 at the same home and after the 3 number, l letter system have always had this number and that is how my bills are recorded as 519-538-3676.  It would be nice to have this recorded correctly.  Thank you again for the pleasant help.",5
354915,23-APR-12,20-APR-12,Walid,,fr,174.89.241.148,brsmarketing@bell.net,15347818,000000124687977,5,4,Réduire le temps d'attente pour parler à un technicien,5
354916,23-APR-12,22-APR-12,Alvaro,,en,74.15.45.114,witbroaviation@sympatico.ca,15365150,000000124732198,5,5,not one thing.............. alvaro was a gentleman and professional.  i am completely satisfied and happy with my contact with him........ ,5
354917,23-APR-12,20-APR-12,Tony,,en,64.228.139.240,hawkinsr@bell.net,15350522,000000124693301,3,3,"to go through the process when you close your e mail account,at 1 residence and you move to another residence with bell internet service and you can access the service at that residence i was told that the new residence can have up to 15 accounts so i think that i do not loose my account,that could have been explained a little bit better in laymens terms.",4
354918,23-APR-12,22-APR-12,Melvin,,en,69.158.182.29,burakis@sympatico.ca,15358356,000000124726693,5,3,Improve login in speed to bell mail. As it is the bell mail service is unacceptable. ,2
354919,23-APR-12,22-APR-12,Ramzi,,fr,24.203.58.68,isapeladeau@sympatico.ca,15360524,000000124734872,4,5,,5
354920,23-APR-12,22-APR-12,Mohamed,,fr,65.94.1.109,guys.marcotte@sympatico.ca,15360230,000000124729066,4,3,Pas moyen de savoir quand le service fibre dans notre région. Le service satellite est aussi un peu problématique pour la reception.,4
354921,23-APR-12,16-APR-12,Pamela,,en,70.24.107.15,mjw3@sympatico.ca,15303536,000000124589155,4,4,had help by phone sooner rather than with computer,5
354922,23-APR-12,20-APR-12,Andrew,,en,69.157.161.174,gechalmers@sympatico.ca,15350010,000000124691976,5,5,"I was very satisfied with my experience,",5
354923,23-APR-12,22-APR-12,Luis,,en,70.30.28.93,freckles.palm@sympatico.ca,15359844,000000124726004,4,4,nothing  thank you,4
354924,23-APR-12,22-APR-12,Carrie,,en,72.38.104.114,cocosummers1@sympatico.ca,15358754,000000124732796,5,5,nothing,5
354925,23-APR-12,20-APR-12,Abbey,,en,64.231.89.203,jrhundey@sympatico.ca,15351716,000000124691578,4,1,Proper support for your customer seervice reps. They can't solve problems if bell itself is poorly prepared.,2
354926,23-APR-12,20-APR-12,Andrew,,en,50.100.83.220,gnovielli@sympatico.ca,15350246,000000124705328,3,4,,4
354927,21-APR-12,19-APR-12,Kurt,,en,184.151.114.234,cathy.rowe@sympatico.ca,15337006,000000124665475,5,4,nothing,5
354928,23-APR-12,16-APR-12,Mathieu,,fr,76.68.151.95,madeleine-fafard@sympatico.ca,15302494,000000124599196,5,4,,4
354929,23-APR-12,22-APR-12,Elmer,,en,184.147.188.224,jvg@sympatico.ca,15361200,000000124735270,5,4,,5
355409,23-APR-12,17-APR-12,Sheila,,en,184.146.97.186,peterwhalen@sympatico.ca,15318774,000000124623480,5,5,,5
355410,23-APR-12,22-APR-12,Nischal,,en,65.92.153.64,samuelbricia@sympatico.ca,15363908,000000124735713,5,4,,5
355411,23-APR-12,22-APR-12,Jason,,en,174.92.79.231,selma@sympatico.ca,15364064,000000124735707,4,4,"When I first contacted you on Saturday morning, I think you could have sent someone over to sort things out to get the internet going again. I think you took too long.",3
355412,23-APR-12,22-APR-12,Hannan,,en,184.146.136.75,sv_perera@sympatico.ca,15364500,000000124736124,5,5,,5
355413,23-APR-12,22-APR-12,Mithila Maraj,,en,64.231.243.226,pbabik@sympatico.ca,15363138,000000124733447,3,2,Resolution is ongoing.  I am awaiting arrival of new modem.  Old one may be intermitant.  will be able to comment more after it is installed and set up.,4
355414,23-APR-12,22-APR-12,Matthieu,,fr,70.55.116.148,pblouin@bell.net,15363142,000000124728837,4,5,"delais entre le temps de l'appel et avoir le thecnicien , un peu long , et tres fatigant d'entendre un message merci de votre pacience comme si l'on avais le choix..., ",5
355415,23-APR-12,19-APR-12,Ronald,,en,70.26.14.92,v.zakoor@sympatico.ca,15345956,000000124680070,2,1,"Knowledge about your products and where to find information about known issues. I had already walked through all the first level of solutions on your website, and the person did not know anything more than that. I called back later in the evening hoping to get a more experienced staff member. Trying to book a technician to check out the line, when the line was fine. Anyway, what has happened to your support. You used to be the best in the business.",2
355416,23-APR-12,22-APR-12,Britto,,en,70.29.32.8,gord.mawdsley@sympatico.ca,15360136,000000124731768,4,5,,4
355417,23-APR-12,22-APR-12,Munuganti Gyaneshwar,,en,184.145.89.81,robert.bishop2@sympatico.ca,15363662,000000124733391,4,4,,5
355418,23-APR-12,22-APR-12,Alvaro,,en,174.88.77.232,jsdd@sympatico.ca,15361144,000000124725276,4,4,,4
355419,23-APR-12,22-APR-12,Mohamed,,fr,174.93.171.38,sgouel@sympatico.ca,15364106,000000124727229,5,4,,5
355420,23-APR-12,22-APR-12,Aqeel,,en,76.65.47.239,gaukel@sympatico.ca,15359950,000000124724365,3,4,"When she said she would call back in  30 minutes, I did not reciev a call back for just over 1 hour. A call to say that they were still working on the issue would have been nice (thats is what I do with my customers)... I was beginning to feel like I was just another customer being ignored.",4
355421,23-APR-12,19-APR-12,James,,en,70.29.121.234,jimwhitehead@sympatico.ca,15340544,000000124671860,3,,Fewer transfers,3
355422,23-APR-12,22-APR-12,Shaik Rameez,,en,64.231.48.56,dabacher@sympatico.ca,15358904,000000124725052,1,3,Have someone listen to the customer and not read answers from a page.,2
355423,23-APR-12,23-APR-12,Houssem,,fr,76.65.167.129,lebld@bell.net,15361658,000000124736779,3,1,Mon service telephonique ne fonctionne plus pour la premiere fois en 10ans et internet est intermittent depuis plus de 1 mois.  Le technicien passe demain enfin.  Apres plusieurs appels rien de regle encore.,3
355424,24-APR-12,23-APR-12,Daniel,,en,50.101.89.26,irelandhouse@sympatico.ca,15372440,000000124759348,5,5,Daniel  was very helpful and covered all of my questions and helped my connect to Outlook.  Would not change anything -  thankyou,5
355425,24-APR-12,23-APR-12,Isabelle,,en,65.95.146.239,robert.f.taylor@sympatico.ca,15379264,000000124759664,5,5,It was indeed a pleasure to have such an understanding young lady.My hearing is not the best and still she guided me through the proper procedures.Presently I have been very critical of Bell but thanks to this young lady I shall remain for another day,4
355426,24-APR-12,23-APR-12,Mohamed,,fr,74.12.230.80,leblondn59@sympatico.ca,15374874,000000124756109,4,4,pas gand chose de plus je pense,3
355427,24-APR-12,23-APR-12,Jose,,en,65.95.189.173,pascal12@sympatico.ca,15377886,000000124762919,5,4,"It is a long wait on ""hold"" before a service agent is available.
The ""music"" played while waiting is not worthy of an elevator.",5
355428,24-APR-12,23-APR-12,Pratiksh,,en,65.95.123.186,vera.karel98@sympatico.ca,15381700,000000124737908,3,1,hire people with proper English pronunciation...,4
355429,24-APR-12,23-APR-12,Marco,,en,65.92.175.206,patrickka@sympatico.ca,15377944,000000124761525,5,5,nothing,5
355430,24-APR-12,23-APR-12,Shashank,,en,76.68.143.46,bgedward@sympatico.ca,15367314,000000124737022,4,4,A brief explanation of the costing of a replacement modem to have replaced a rental would have helped.,4
355431,24-APR-12,23-APR-12,Chae,,en,76.68.143.46,bgedward@sympatico.ca,15367316,000000124737475,3,4,,4
355432,24-APR-12,23-APR-12,Alvaro,,en,65.92.0.85,b.ali_medcare@sympatico.ca,15366946,000000124750178,3,4,"The Bell Rep I spoke with was not clear enough for me to understand him and he could not understand me ver well also because he had to ask me again, I could feel his language was somewhat poor and not quite understandable.",2
355433,24-APR-12,23-APR-12,Hemanth Kumar,,en,174.89.53.206,agnes.15@bell.net,15365992,000000124741335,5,5,,5
355434,24-APR-12,23-APR-12,Tathiana,,en,50.100.191.206,swolfmc@sympatico.ca,15380822,000000124751682,5,5,It was difficult to hear the representative. ,5
355435,24-APR-12,23-APR-12,Raouf,,fr,64.229.48.20,labelle_jacques@sympatico.ca,15374624,000000124752150,5,5,Rien,4
355436,24-APR-12,23-APR-12,Diego,,en,67.70.130.93,sarahthomas@sympatico.ca,15379842,000000124738170,5,5,"Nothing, everything was good.",5
355437,24-APR-12,23-APR-12,Robert,,en,70.27.32.112,logan@sympatico.ca,15375300,000000124747521,5,4,All was good.,5
355438,24-APR-12,23-APR-12,David,,en,64.229.236.49,joeafonso@sympatico.ca,15373476,000000124739798,5,5,,5
355439,24-APR-12,23-APR-12,Achref,,fr,67.71.12.195,g_loyer@sympatico.ca,15371042,000000124738525,5,5,Ma vitesse de téléchargement n'est pas élevée. Entre 4 et 5 gops. J'ignore ce qu'il faudrait faire pour porter cette vitesse à un niveau normal. Je paie pour la haute vitesse mais dois me contenter en quelque sorte de la vitesse intermédiaire. ,5
355440,24-APR-12,23-APR-12,Ghaleb,,fr,70.29.191.109,meldia@bell.net,15376510,000000124765163,5,5,,5
355441,24-APR-12,23-APR-12,Celine,,en,70.31.41.224,rlgare@sympatico.ca,15379178,000000124747306,5,5,better explanation of the charges on the Internet bill ( megabite use) in this case,4
355442,24-APR-12,23-APR-12,Rajni,,en,70.30.34.44,suenjohn@bell.net,15380722,000000124754529,5,5,not a thing,5
355443,24-APR-12,23-APR-12,Daniella,,en,174.91.130.252,wendell.silva@bell.net,15381978,000000124751138,1,1,your internet service is down far too often.  your customer care team takes too long to respond and put me on hold numerous times.,1
355444,22-APR-12,18-APR-12,Bobbie-Jo,,en,64.231.153.60,angies@sympatico.ca,15323132,000000124657036,5,5,,5
355445,24-APR-12,23-APR-12,Julie,,en,184.144.130.12,lsmendonca@sympatico.ca,15375470,000000124741913,4,4,"Julie was great.  My one thing is that almost every month, I am calling Bell to correct something on my bill...or in this case, correcting something that I had already sorted out (or thought that I had), a couple of weeks ago.",4
355446,24-APR-12,23-APR-12,Kevin,,en,184.147.184.4,luvbugs60@sympatico.ca,15375576,000000124763511,4,4,,5
355894,24-APR-12,18-APR-12,Edgardo,,en,70.49.137.183,wdhardisty@bell.net,15334796,000000124645592,5,3,"english speaking more clear
",5
355895,24-APR-12,23-APR-12,Shashank,,en,64.231.24.52,michael.amsden@sympatico.ca,15376622,000000124750001,3,,"I had trouble understanding
the technicians accent.",
355896,24-APR-12,23-APR-12,Denise,,en,70.27.24.43,opatoy@sympatico.ca,15377730,000000124747822,5,5,,5
355897,24-APR-12,23-APR-12,Saifeddine,,en,70.26.24.246,madeleine_demers_7@sympatico.ca,15375728,000000124738407,5,5,nothing,4
355898,24-APR-12,22-APR-12,Ritwik,,en,76.69.14.254,doris011@sympatico.ca,15359314,000000124730745,4,4,The person answering my questions was very patient with me and spoke clearly. Thank you.,5
355899,24-APR-12,23-APR-12,Manel,,fr,76.68.242.10,marie-christine.blais@sympatico.ca,15375998,000000124749279,4,4,"J'attends de voir ma facture, avec les modifications effectuées, pour voir si cela convient ""totalement"" : il y a parfois des surprises! Mais la préposée qui m'a répondu a été extrêmement claire et a pris la peine de m'expliquer deux fois plutôt qu'une ce que les modifications allaient entraîner.",5
355900,24-APR-12,20-APR-12,Christine,,en,184.147.178.86,g.under@sympatico.ca,15349890,000000124698537,4,4,I was concerned about the notices I have received lately about how close my Internet usage was to the maximum. Christine was very courtious & helpful but she could not tell me what had changed that was causing my usage to rise continually.  ,3
355901,24-APR-12,16-APR-12,Joy,,en,74.14.34.49,wonderwoman23@bell.net,15308382,000000124608985,4,4,All was great!,4
355902,24-APR-12,19-APR-12,Oliver,,en,184.145.103.60,lisa-jayden@sympatico.ca,15341730,000000124671056,1,1,,3
355903,24-APR-12,23-APR-12,Anis,,fr,70.30.214.245,jacques.pierrette@sympatico.ca,15372630,000000124750350,5,5,rien tout était parfait sauf mon manque d'expérience en informatique.,5
355904,24-APR-12,23-APR-12,Kamel,,en,67.70.42.203,LADOUCEUR_63@sympatico.ca,15365586,000000124748492,5,5,,2
355905,24-APR-12,20-APR-12,Mohammed Zaid,,en,184.147.169.158,ccmonty@sympatico.ca,15348092,000000124685472,4,4,,5
355906,24-APR-12,23-APR-12,Jason,,en,174.91.12.22,mt.cap@sympatico.ca,15377226,000000124764484,4,4,The wait time on hold prior to connecting was approx. 8 minutes. I had called earlier in the day as my internet was down all afternoon and evening.  If I had been told at that point to expect it fixed by 10 p.m. then it would have saved another call to Bell and of course the extra wait time. ,3
355907,24-APR-12,23-APR-12,Donna,,en,70.31.39.232,etcameron@bell.net,15370446,000000124751017,5,5,sent the required equipment as quickly as possible to allow me to use the internet again.  [received within 1 day] Thank you.,5
355908,24-APR-12,23-APR-12,Franssesca,,en,207.236.74.43,terry.rayner@sympatico.ca,15381106,000000124740581,4,3,The agent was very curtious and did call back to see if the issue was fixed.Since then we've still experienced a few dropped DSL links but not as many as prior to my call. ,4
355909,24-APR-12,23-APR-12,Mahesh,,en,70.26.162.116,tocco@sympatico.ca,15381336,000000124759663,3,1,I was promised a new part for my modem on Monday and it did not arrive. Was without internet for 3 full and part of the day on Tuesday. Am not pleased,4
355910,24-APR-12,23-APR-12,Yves,,fr,65.94.65.185,serviconcept@sympatico.ca,15380016,000000124743244,5,5,Rien de plus,5
355911,24-APR-12,22-APR-12,Shroff,,en,69.42.184.99,jjaamm@sympatico.ca,15360906,000000124735228,1,1,,1
355912,24-APR-12,23-APR-12,Ann,,en,74.14.238.153,clblakely@sympatico.ca,15368656,000000124757695,2,3,Could hardly hear the person as she was located in the Phillipines. Either better phone lines or people closer. Why do you outsource everything? Can't people in canada solve problems?,2
355913,24-APR-12,23-APR-12,Cristian,,en,74.14.238.153,clblakely@sympatico.ca,15368654,000000124756715,1,1,"Provide faster service, i will be without the internet for a week.",2
355914,24-APR-12,22-APR-12,Rohit,,en,76.67.143.232,robertgill@sympatico.ca,15363686,000000124726526,5,4,,4
355915,24-APR-12,23-APR-12,Imen,,fr,69.159.135.153,joce236@sympatico.ca,15373446,000000124739809,5,4,,4
355916,24-APR-12,23-APR-12,Lor,,en,70.31.51.187,fpmoney@sympatico.ca,15370780,000000124741915,4,4,"""Louie"" was very helpful and pleasant, however,if the e-mailed instructions had been effective (re changing to e-billing) I would not have needed to make this call.",3
355917,24-APR-12,23-APR-12,Mahender,,en,76.68.121.31,tony.genua@sympatico.ca,15381374,000000124761021,4,1,Find out what is wrong with my internet!,1
355918,24-APR-12,22-APR-12,Padmanaban,,en,174.94.3.218,fmburrs@sympatico.ca,15359766,000000124732440,4,4,,5
355919,24-APR-12,22-APR-12,Radhika,,en,174.94.3.218,fmburrs@sympatico.ca,15359768,000000124732902,4,4,,5
355920,24-APR-12,23-APR-12,Wynbert,,en,70.51.58.207,mikeporte@sympatico.ca,15376814,000000124749530,5,5,Nothing I can think of at this time.,5
355921,24-APR-12,17-APR-12,Salvador,,en,70.24.88.103,ursuscuddly@sympatico.ca,15321578,000000124626176,4,4,,5
355922,24-APR-12,23-APR-12,Philip,,en,184.147.14.125,j.hoca@sympatico.ca,15372536,000000124747700,4,4,trained all technical people on level 4,3
355923,24-APR-12,23-APR-12,Rabeb,,fr,65.92.166.54,claire_003@bell.net,15368574,000000124742308,5,4,rien,4
355924,24-APR-12,23-APR-12,Juan,,en,184.145.128.45,petergk@bell.net,15378178,000000124739745,5,5,,5
355925,24-APR-12,23-APR-12,Jama,,en,76.69.138.105,charles.brown@sympatico.ca,15368304,000000124752500,1,1,Had tools that the Rep could use. I had to disconnect and call back in because his tool set was not working.,1
355926,24-APR-12,23-APR-12,Christine,,en,184.151.61.137,pr.clancy@sympatico.ca,15378464,000000124738588,4,,"2+h,s on the phone is an experience?
With Patience& Respect,hopefully,We solved the problem.will know when next Bell Bill come,s in.",4
355927,24-APR-12,23-APR-12,Denise,,en,67.70.57.51,mjmdcole@sympatico.ca,15376936,000000124751155,5,5,Have a person(s) who is not computer literate try to fill out the web page before you open it to the public. My problems with the form to get my bill on the internet was ccnfusing. once the person in the help section (live on phone) explain what shoulld go in each area it made sense. Did Bell hire the same people who tried to mke the health system easier for Ontario design this program? ,5
355928,24-APR-12,23-APR-12,Cherif,,fr,70.52.55.150,venysemondou@sympatico.ca,15381698,000000124752656,5,5,,4
355929,24-APR-12,23-APR-12,Walid,,fr,65.93.48.116,desmad@sympatico.ca,15369520,000000124757072,5,5,"Je tiens à souligner la qualité du support tecnique apporté par votre conseiller sans oublier de signaler la compréhension, la compétence, l'attention et la gentillesse de ce conseiller. Chapeau!",5
355930,24-APR-12,23-APR-12,Nejmeddine,,fr,70.48.157.93,jacinthemurray@sympatico.ca,15372594,000000124747798,3,4,C'est moi qui ai vu qu'un fil n'était pas branché  dans la prise du mur.  Le commis n'a  pas commencé  par me faire vérifier les fils. ,3
355931,24-APR-12,23-APR-12,Danny,,en,76.67.116.20,sjaap@sympatico.ca,15380254,000000124755262,5,5,"Give credit to your employees:
Darcy Shaw emp#POO2195 (telephone)
and
Dan (internet). Their effective attention to my hook-up is why I stayed with Bell.",5
354362,21-APR-12,20-APR-12,Ali,,en,70.29.92.8,Sharrongreen@bell.net,15346668,000000124699045,5,3,,4
354363,21-APR-12,16-APR-12,Arthur,,en,184.147.202.175,muggie@sympatico.ca,15303796,000000124589598,4,4,,4
354364,21-APR-12,20-APR-12,Sarra,,fr,67.71.13.210,francinerobitaille@bell.net,15349784,000000124692768,5,5,,4
354365,22-APR-12,17-APR-12,Maher,,en,65.92.74.235,cumbo@sympatico.ca,15311341,000000124614438,4,2,"I was told that the new modem would arrive by Thursday, Apr. 19th, today it's the 22nd and it has not arrived!!Maher was very good, but ""Bell"", that's another story.",2
354366,23-APR-12,22-APR-12,Shashank,,en,76.69.84.17,lawrence.ward@sympatico.ca,15361634,000000124724524,5,5,Slightly less accented English by the technician.,5
354367,23-APR-12,22-APR-12,Mohamed Abdelkader,,fr,184.144.188.221,lappart@sympatico.ca,15361594,000000124735838,,1,Envoyer un technicien pour resoudre le probleme intermitant sur ma ligne. Sinon reussir a me connecter a FIBE,1
354368,23-APR-12,22-APR-12,Danielle,,en,67.71.58.237,wayne_harris@sympatico.ca,15365060,000000124725486,3,3,There was no supervisor to speak to when Danielle had done all she could to solve my problem. The problem was not with Danielle.,3
354369,23-APR-12,22-APR-12,Eric,,fr,70.48.138.91,pierrest-hilaire4@sympatico.ca,15363262,000000124731425,5,5,"Rien de plus,car Eric a été d,une patience et gentilesse auquel je m,attend.Merci beaucoup et continue ton excellent travail.Bravo",5
354370,23-APR-12,22-APR-12,Vikram Aditya,,en,70.31.73.236,lynne.barrett@sympatico.ca,15361970,000000124725045,4,2,"Vikram was excellent at helping me out.  When complete, which took considerable time, we thought the problem was solved.  It still exists, but at a lesser frequency.  I have not had time to call back & get help yet.",3
354371,23-APR-12,22-APR-12,Vijay,,en,65.93.32.161,creative-dvd@sympatico.ca,15358828,000000124735772,5,5,nill,5
354372,23-APR-12,22-APR-12,Shyam,,en,174.92.137.175,joanlaidlaw@sympatico.ca,15360964,000000124730412,1,1,"I was disconnected and they never called me back.  I wasn't starting the whole process with another person.  Yes, I was a bit more than upset",
354373,23-APR-12,22-APR-12,Paola,,en,184.148.157.72,gmorson@sympatico.ca,15360118,000000124730926,4,4,,4
354374,23-APR-12,22-APR-12,Monica,,en,70.24.172.41,RONeidig@bell.net,15357434,000000124736357,3,4,Bell rep. talked to fast.,4
354375,23-APR-12,22-APR-12,Ashish Prabhu,,en,65.92.145.10,wgbeaupre@sympatico.ca,15365094,000000124729473,5,4,nothing,4
354376,23-APR-12,22-APR-12,Mike,,en,65.93.164.221,patmclean@sympatico.ca,15363098,000000124727656,5,4,,5
354377,23-APR-12,22-APR-12,Julie,,en,76.68.133.238,doynejo@sympatico.ca,15359344,000000124726569,5,5,There is still static on my telephone line even though I inserted a filter.,4
354378,23-APR-12,22-APR-12,Pavan,,en,174.91.55.154,djennett@bell.net,15359234,000000124729818,5,5,nothing. got everything done.,5
354379,23-APR-12,22-APR-12,Heithem,,en,24.226.132.71,aamado@sympatico.ca,15357488,000000124729082,5,5,Nothing. ,5
354380,23-APR-12,22-APR-12,Nafti,,fr,174.93.239.136,jacco@bell.net,15360574,000000124735257,5,5,"Le représentant n'aurait pas pu faire 
mieux. Je suis satistaite de son intervention.",5
354381,23-APR-12,22-APR-12,Vikram Aditya,,en,184.144.65.254,yoga333@sympatico.ca,15365250,000000124729893,5,5,I am so pleasantly surprised and would like to thank VIKRAN very much!  He has helped on 2 occasions now and should be appreciated as a very valuable customer care rep..  I sincerely hope he gets recognition for his great work!  Namaste!,5
354382,23-APR-12,19-APR-12,Edgardo,,en,174.94.45.82,neil.heywood@sympatico.ca,15343206,000000124674124,5,5,There seemed some confusion as to the best way to resolve the fact that we now have two telephone accounts but the collective experience of Bell staff came up with a good solution!,5
354383,23-APR-12,22-APR-12,Khan,,en,65.92.208.159,voso1@sympatico.ca,15365004,000000124725777,5,5,Nothing really !!!,4
354384,23-APR-12,20-APR-12,Oussama,,fr,174.93.236.158,blanchech@sympatico.ca,15347650,000000124695763,4,4,,4
354385,23-APR-12,22-APR-12,Srinivasan,,en,67.70.207.196,emullens@sympatico.ca,15359570,000000124729781,4,4,nothing,4
354386,23-APR-12,15-APR-12,Nandhini,,en,207.61.145.4,parker.k@bell.net,15291602,000000124582448,5,5,N/A,4
354387,23-APR-12,16-APR-12,Abderrahmen,,fr,76.68.243.169,cbgarneau@sympatico.ca,15295960,000000124594265,1,1,"on devait me contacter à une heure et jour précis.  Cela n,a pas été fait. très déçue.",1
354388,23-APR-12,22-APR-12,Daniel,,en,50.100.192.16,lynn.mongeau@sympatico.ca,15361968,000000124731485,3,2,To date the problem has not be resolved,
354389,23-APR-12,22-APR-12,Hema,,en,76.67.98.116,salewis@sympatico.ca,15363888,000000124725925,5,5,Good question but on this occasion the answer is nothing.,5
354390,23-APR-12,22-APR-12,Samatar,,en,74.14.149.190,kim.lodge@sympatico.ca,15361388,000000124730254,3,3,"This issue should not have happened in the first place, and knowing that the issue is occurring, bell should have already taken steps to minimize the impact on customers. Thankfully, because I was able to borrow someone else's power cord, this agent was able to get our wireless back up and we were able to Skype with my brother and his new baby in Vancouver. But, I still have to wait 2 days before getting a new power cord and having wireless. Again, I hope to see Bell being proactive and offering some kind of credit or discount because of this horrible issue, especially seeing as this is the second time in less than 6 months that this has happened to me.",2
354391,23-APR-12,22-APR-12,Kishore,,en,174.91.105.24,bob_little@bell.net,15358240,000000124734867,5,5,,5
354392,23-APR-12,22-APR-12,Adalberto,,en,65.94.247.11,lbonde@sympatico.ca,15361642,000000124736487,5,4,good job !,5
354393,23-APR-12,22-APR-12,Chuck,,en,50.101.220.42,bgcurrie@sympatico.ca,15358166,000000124724279,4,4,He was extremely helpful,4
354394,23-APR-12,22-APR-12,Hazyl,,en,70.48.243.96,jo.ice63@bell.net,15360954,000000124727902,5,5,"you have to improve to reduce your
charges",5
354395,23-APR-12,17-APR-12,Hassen,,fr,74.14.189.25,venysemondou@sympatico.ca,15321640,000000124635728,4,4,,4
354396,23-APR-12,20-APR-12,Emmanuelle,,en,76.68.88.232,darlene022@sympatico.ca,15348740,000000124690901,4,4,I would have appreciated not having to be without the internet for the whole weekend,4
354397,23-APR-12,22-APR-12,Eric,,fr,70.29.247.126,rdidier@sympatico.ca,15363510,000000124732668,5,5,,5
354398,23-APR-12,20-APR-12,Afef,,fr,67.71.181.140,jacques.marcil11@sympatico.ca,15350986,000000124687483,4,4,rien,5
354399,23-APR-12,22-APR-12,Saifuddin,,en,70.31.56.155,stanzimny@sympatico.ca,15364380,000000124724503,5,4,,4
354400,23-APR-12,20-APR-12,Ann,,en,74.14.41.61,pevanstaveren@sympatico.ca,15354516,000000124697232,4,4,explain the different options available,4
354401,23-APR-12,16-APR-12,Sahali,,fr,65.93.126.225,cardinp@sympatico.ca,15295760,000000124607492,5,4,,5
354402,24-APR-12,18-APR-12,Jyotsna,,en,64.228.210.48,pat_53_a@bell.net,15331620,000000124655169,5,4,,5
354403,24-APR-12,23-APR-12,Edgardo,,en,209.91.73.2,rpriddle@sympatico.ca,15379532,000000124739229,5,4,,5
354930,23-APR-12,17-APR-12,Krishnan,,en,184.146.173.103,kevin.lowes@sympatico.ca,15315654,000000124634380,5,5,Nothing could not ask for better service,5
354931,24-APR-12,23-APR-12,Abir,,fr,67.68.57.42,rjean.boisvert@sympatico.ca,15379150,000000124738138,4,4,"j'avais besoin d'une majoration de mon utilisation internet, il me restait 11 jours dans la période actuelle.  J'ai changé mon forfait, mais le nouveau forfait n'entre en vigueur que dans 11 jours.  Pour protéger la facturation de la période actuelle, il me faut passer à travers toute une circonvolution de calculs et surtout, je devrai de nouveau communiquer avec Bell pour rechanger le forfait au début de la prochaine période.  Je suis un client de Bell depuis 1968, téléphone d'abord, internet depuis 12 ans et finalement télévision depuis 2011.  Je pense qu'un client de longue date pourrait avoir plus de facilité pour changer une partie de son forfait.  L'agent a été très efficace, ce que je ne peux pas dire du contact en clavardage où j'ai perdu 38 minutes pour n'aboutir à au une réponse satisfaisante, je ne vais pas réessayer le clavardage.  Toutefois, personne ne m'a jamais offert de me rendre le service de terminer la période de facturation actuelle sans pénalité, après tout je suis un client fidèle, c'est vous qui le dites, et j'avais déjà commandé le changement de forfait.  En un mot ce que je n'apprécie pas, c'est d'être obligée de refaire tout le processus dans 10 jours. ",3
354932,24-APR-12,23-APR-12,Greg,,en,67.68.194.26,hcellis@sympatico.ca,15371988,000000124742625,2,1,He advised me to leave the problem as it was. It would not interfere or cause trouble. Perhaps he was correcr but I do not like red warnings on my internet. I have since resolved this myself.,2
354933,24-APR-12,23-APR-12,Susy,,en,76.64.41.35,taydun@sympatico.ca,15380992,000000124755550,4,5,"This had nothing to do with Suzy,  but I waited more than 20 minutes getting to talk to her.  That needs to be improved.",4
354934,24-APR-12,23-APR-12,Juan,,en,70.48.42.127,bob-r-anne@sympatico.ca,15367520,000000124745476,4,4,,4
354935,24-APR-12,20-APR-12,Ashley,,en,99.239.190.61,jen.jes@sympatico.ca,15351256,000000124693744,1,1,"if you want us not to delay payment, don't delay your service as well! your service is sucks!!!",1
354936,24-APR-12,23-APR-12,Jose,,en,76.71.58.30,lsjacobs@sympatico.ca,15375466,000000124755925,5,3,"Nothing. The problem could not be solved owing to its 
self .",5
354937,24-APR-12,23-APR-12,Stephan,,en,74.14.173.18,christianemachnickihynes@sympatico.ca,15368472,000000124746298,5,5,,5
354938,24-APR-12,23-APR-12,Madhu,,en,76.71.58.30,lsjacobs@sympatico.ca,15375468,000000124758547,5,5,None,5
354939,24-APR-12,23-APR-12,Chae,,en,50.101.234.66,calvert48@sympatico.ca,15367902,000000124742736,5,5,It seems to take a long time at your end with systems speed to get transactions completed or the operator is doing too many at once and hard to focus on individual items?,5
354940,24-APR-12,23-APR-12,Jyotsna,,en,70.26.133.48,eldar.kerimov@sympatico.ca,15370244,000000124744820,1,1,Provide proper professional training to its technical support staff.,2
354941,24-APR-12,23-APR-12,Priyojoy,,en,70.29.78.248,erkki_9@sympatico.ca,15370410,000000124743602,1,2,,1
354942,24-APR-12,23-APR-12,Deepika,,en,76.67.97.103,percy.vera.bergart@sympatico.ca,15378124,000000124745385,3,5,Deepika knew what she was doing but I had great difficulty in understanding what she said.I truly regret my difficulty in understanding her accent but I wish there was more Canadian English training for your people.,4
354943,24-APR-12,23-APR-12,Andre,,en,204.101.237.139,mikeflynn@sympatico.ca,15376802,000000124758985,5,5,Nothing,5
354944,24-APR-12,23-APR-12,Julio,,en,74.14.145.73,trinity97@bell.net,15381486,000000124739575,4,5,"Notthing, the help was great...",5
354945,24-APR-12,23-APR-12,Lorrey,,en,67.71.150.182,bradley.green@sympatico.ca,15367642,000000124745782,5,5,excellent CSR.responded well and looked for solutions. ,5
354946,24-APR-12,23-APR-12,Anis,,fr,70.29.236.146,genlock@bell.net,15371268,000000124742677,4,1,"Mon adresse e-mail que j'utilse n'exsite plus apres 10 ans d'usage... Depuis le 17 avril @ 21:02 il a disparue dans le systeme
",4
354947,24-APR-12,23-APR-12,Shashank,,en,66.103.46.170,house.of.harts@sympatico.ca,15372240,000000124737065,5,5,You were successful. Can't do any better,5
354948,24-APR-12,23-APR-12,Nayeem,,en,65.95.213.52,desnoek@sympatico.ca,15369522,000000124753268,1,1,"Have the phone answered by a Canadian.
After some electronic gibberish I had to content with, I finally got connected with a person, who after several attempts made me feel so frustrated, that I just hung up.",2
354949,24-APR-12,23-APR-12,Larissa,,en,174.91.14.249,parose@sympatico.ca,15377880,000000124762132,3,3,"This representative was more empathetic that I was without service for many hours even though she could not resolve the problem. She did her job well.

The service however provided is horrible. Far too many outages and varying performance. Not ready for TV service",2
354950,24-APR-12,23-APR-12,Nejmeddine,,fr,65.94.160.161,marie-jeanne1929@bell.net,15376000,000000124748355,5,5,"Vous n'auriez pu faire mieux.!!!!
Un service de  professionnel...",5
354951,24-APR-12,23-APR-12,Hadhemi,,fr,65.92.142.57,guybelhum@sympatico.ca,15371788,000000124739988,4,5,,3
354952,24-APR-12,23-APR-12,Rym,,fr,76.68.207.15,beauvais1@sympatico.ca,15367160,000000124739688,5,2,"Problème avec Microsoft Outlook.  Bien que cela ne concerne pas le service de Bell, les clients bénéficieraient d'un service extra si les gens de Bell essayaient de nous aider plutôt que référer immédiatement à Microsoft, surtout si ils peuvent nous aider",3
354953,24-APR-12,23-APR-12,Khan,,en,174.91.8.55,mukili@sympatico.ca,15377250,000000124758250,2,2,he should have told me immediately about the internet service interruption in my area instead of making me test the modem again and again,3
354954,24-APR-12,23-APR-12,Chenrup,,en,70.49.220.86,rbtaylor59@sympatico.ca,15378824,000000124750886,4,1,He did a good job and their was not much more he could have done,4
354955,24-APR-12,23-APR-12,Phillip-Michael,,en,64.231.166.32,jack.mcglone@bell.net,15372596,000000124744527,5,4,,5
354956,24-APR-12,23-APR-12,Benjamin,,en,174.95.146.71,tam4@sympatico.ca,15380934,000000124759527,5,5,nothing,4
354957,24-APR-12,19-APR-12,Franssesca,,en,184.145.79.34,george.hug@sympatico.ca,15339154,000000124666436,5,4,Not have the problem occur in the first place. It has happened numerous times in the past.,4
354958,24-APR-12,23-APR-12,Munuganti Gyaneshwar,,en,174.95.146.71,tam4@sympatico.ca,15380936,000000124753495,1,1,"I was kept waiting for about 20 minutes or more.  Agent said that he could not get a six pin number and would call me back in one hour.  He never called me.  Consequently, I had to call back around 6:20 or so",1
354959,24-APR-12,23-APR-12,Jalel Eddine,,en,76.65.78.165,pgodon@bell.net,15378218,000000124738397,2,,,4
354960,21-APR-12,20-APR-12,Christopher,,en,184.147.194.216,pigman@sympatico.ca,15354592,000000124700224,4,5,Had a hard time understanding the persons English. ,5
355447,24-APR-12,23-APR-12,Meher,,fr,67.71.95.164,joseelalonde@bell.net,15373688,000000124753659,3,4,le monsieur aurait pu être un peu moins impatient,4
355448,24-APR-12,23-APR-12,Mohamed Ali,,fr,67.71.95.164,joseelalonde@bell.net,15373686,000000124755111,5,5,,5
355449,24-APR-12,23-APR-12,Kathy,,en,174.91.15.231,geewhydeewhy@sympatico.ca,15371242,000000124760668,2,3,"Don't keep us on hold for so long
Give an actual explaination for why the service is not working and what is being done to fix it and offer a credit for the time it was out of service",3
355450,24-APR-12,23-APR-12,Deepika,,en,174.91.13.33,laseto@sympatico.ca,15374764,000000124755115,4,3,,4
355451,24-APR-12,23-APR-12,Asma,,fr,76.68.170.213,yveslavallee@sympatico.ca,15382356,000000124737701,4,5,non pour une fois tout était correct,3
355452,24-APR-12,23-APR-12,Jacob,,en,184.146.86.107,extreme7@sympatico.ca,15370498,000000124758917,5,5,,5
355453,24-APR-12,23-APR-12,Flahi,,fr,67.68.116.159,theber@sympatico.ca,15381172,000000124748291,4,4,J'avais essayé auparavant de communiquer par clavardage mais la session se fermait car il y avait personne pour le clavardage ce qui est très malheureux,2
355454,24-APR-12,23-APR-12,Patrick,,en,69.158.87.239,sue_dobson@sympatico.ca,15380702,000000124745328,4,2,"we were disconnected and had to call back, our inquiry was solved when we called back",5
355455,24-APR-12,23-APR-12,Julio,,en,70.50.145.27,maxinechampagne@bell.net,15376318,000000124741129,4,4,Shorter waiting times between fixes on the computer.,5
355456,24-APR-12,23-APR-12,Jordan,,en,74.198.9.64,the.sheedys@sympatico.ca,15381160,000000124750366,5,2,"Have true one stop shopping.  wireless internet is still internet to me, but im forced to call mobility.  this lack of seemlessness opens the door for me to call Rogers",3
355457,24-APR-12,23-APR-12,Kanishka,,en,65.95.71.167,karenkirk@sympatico.ca,15374100,000000124745334,1,3,"I was not at all impressed with Mohammed.  I found him to be rude, and I did not appreciate him calling me and questioning why I hung up the  phone, after being placed on hold.  I did not feel that it was his place to do this and then to tell me to make sure the next time that I ""held on"".  Very rude man.",1
355458,24-APR-12,23-APR-12,Ashley,,en,67.71.156.64,scasselman1@sympatico.ca,15379884,000000124741979,4,5,,5
355459,24-APR-12,23-APR-12,Vladimir,,en,74.15.97.238,diemer@sympatico.ca,15369652,000000124746238,5,4,,
355460,24-APR-12,23-APR-12,Xenia,,en,70.27.112.47,deeley@sympatico.ca,15369404,000000124760198,5,5,If I had controlled the volume of messages in my computer the resolution would have been easier.,5
355461,24-APR-12,23-APR-12,Celina,,en,174.93.11.157,dandm.oreilly@sympatico.ca,15369054,000000124740233,5,4,,5
355462,24-APR-12,23-APR-12,Souleiman,,en,67.68.38.92,jadecat7@sympatico.ca,15372654,000000124762323,3,,hire people who speak english clearly. it is difficult enough trying to resolve a problem without having to decipher what the person is actually saying because of the broken english.,3
355463,24-APR-12,23-APR-12,Pavan,,en,174.93.70.215,cdneely@sympatico.ca,15368158,000000124743230,3,4,,3
355464,24-APR-12,23-APR-12,Mohamed,,fr,173.32.54.147,johanne_gravel4@sympatico.ca,15373532,000000124741383,4,4,,4
355465,24-APR-12,23-APR-12,Katherine,,en,69.158.120.137,anynik1@sympatico.ca,15366670,000000124751546,3,3,During the end of our conversation and while I still had questions to ask I was cut off.  :(,3
355466,24-APR-12,23-APR-12,Mohamed,,fr,65.92.142.57,guybelhum@sympatico.ca,15371790,000000124748629,5,5,,4
355467,24-APR-12,23-APR-12,Siobhan,,fr,67.71.77.186,louise.rocheleau@sympatico.ca,15375400,000000124742327,5,5,,5
355468,24-APR-12,23-APR-12,Diego,,en,76.67.24.33,Lcyr@bell.net,15365594,000000124741251,4,4,the wait on the telephone before you get a live person,4
355469,24-APR-12,23-APR-12,Aroua,,fr,76.68.207.15,beauvais1@sympatico.ca,15367162,000000124742751,1,1,Bell m'avait référé à Outlook au cours du 1er appel.  Outlook m'a référé à Bell et j'ai rappelé.  La préposée ne voulait rien savoir...elle maintenait que c'était Outlook.  Mon système ne fonctionne toujours pas!,1
355470,24-APR-12,23-APR-12,John,,en,184.147.231.98,frankmbevc@sympatico.ca,15370912,000000124740432,4,4,,3
355471,24-APR-12,23-APR-12,Ricardo,,en,70.49.253.66,bonniescharf@sympatico.ca,15367574,000000124762015,4,4,,4
355472,24-APR-12,23-APR-12,Med Anouar,,fr,174.89.96.28,bertrand_thibault@sympatico.ca,15367266,000000124765811,4,5,La prononciation du technicien n'était pas très claire.,5
355473,24-APR-12,23-APR-12,Deepika,,en,142.46.224.163,wbkates@sympatico.ca,15381940,000000124763206,3,4,"Again unfortinately the person had no idea what to do so finally passed me off to a knowlegable true technician who basically confirmed exactly what I had been trying to convey and he said ""the modem needs replacing"" and finished the call expediciously. ",4
355474,24-APR-12,23-APR-12,Mireille,,en,174.91.28.27,jeanlowry@sympatico.ca,15373008,000000124745364,5,5,"Warn us about all the ""sharks"" or Geeks, that say they can fix everything, they charge plenty and take advantage of people.",5
355475,24-APR-12,23-APR-12,Allaura,,en,64.231.169.122,bob.horne@sympatico.ca,15367522,000000124740420,5,5,not over charged me in the first place--call would not have been necessary--I cannot recommend Bell due to this and past problemsl,1
355476,24-APR-12,23-APR-12,Julio,,en,74.15.89.164,r.j.watt@bell.net,15378596,000000124759535,4,4,not much,5
355477,24-APR-12,23-APR-12,Eric,,en,174.89.199.77,tpstamour@sympatico.ca,15381428,000000124750695,5,5,"The representative was very organized,
professional and he knew exactly what
to look for.
We would recommend him anytime.
",5
355478,24-APR-12,23-APR-12,Siobhan,,en,50.101.148.9,d.fuoco@sympatico.ca,15368952,000000124744337,3,1,"the internet lines were down in the area causing some grief for the family today was the first time to use it in 24 hours,not the reps fault but not happy overall hopefully there will be some compensation",4
355479,24-APR-12,22-APR-12,Ferdaous,,fr,65.92.222.7,f.paquet@sympatico.ca,15359664,000000124728667,5,5,,5
355480,24-APR-12,23-APR-12,Imen,,fr,70.53.145.77,joniberg@sympatico.ca,15373638,000000124756130,5,5,"rien
",5
355481,24-APR-12,23-APR-12,Patrick,,en,184.145.128.155,ebskem@sympatico.ca,15370114,000000124747801,5,5,,5
355482,24-APR-12,23-APR-12,Sandra,,en,74.15.254.59,greenis.laycock@sympatico.ca,15371672,000000124742168,2,1,"rep could have been more sympathetic.  Presented a 'sorry for your luck' attitude
Bell wyMax is expensive without value.  I call it wireless dialup to my friends.  Being SOOOOO slow, It has to be unlimited.  I can't even consider Netflix ",1
355483,24-APR-12,20-APR-12,Edgardo,,en,67.68.41.61,pandopulos@sympatico.ca,15354272,000000124687160,4,4,,4
355932,21-APR-12,20-APR-12,Suresh,,en,70.29.227.13,mmwigfield@sympatico.ca,15353654,000000124685390,5,5,nothing,4
355933,24-APR-12,23-APR-12,Monica,,en,76.67.198.248,helene_11@sympatico.ca,15372046,000000124761289,4,4,To train your staff to be like Monica and most important to follow through.,5
355934,24-APR-12,22-APR-12,Nidhal,,fr,184.144.227.8,daniellelauzon@sympatico.ca,15358966,000000124733195,5,5,rien,4
355935,24-APR-12,23-APR-12,Tathiana,,en,70.27.133.236,hutchings4@sympatico.ca,15372332,000000124745242,5,5,,4
355936,24-APR-12,22-APR-12,Alvaro,,en,70.49.208.184,john489@sympatico.ca,15361048,000000124733974,4,5,,5
355937,24-APR-12,23-APR-12,Nabil,,fr,69.159.116.166,claramee@sympatico.ca,15368594,000000124763908,3,3,Technicien cherche une solution et ligne en diagnostique,4
355938,24-APR-12,23-APR-12,Catherine,,en,70.26.16.225,romccrae@sympatico.ca,15379438,000000124753550,4,3,Wait times were long and the music while waiting was not good,3
355939,24-APR-12,23-APR-12,Sarah,,en,174.91.131.163,calvin_wong@sympatico.ca,15367904,000000124757165,1,3,"Your rep really need some serious training!!

The level 1 rep forced me to reset the modem before she will do anything.  I asked if there is an outage and she said she need to escalate to a level 2 rep to find that out.  

The level 2 rep said the level 1 rep is wrong and I should never reset the modem and because I had reset my modem I need to reset my PPPOE password.  I know my PPPOE password, why do I need to do that?

I asked if Bell will compensate me for the downtime, the rep said this is normal and I will not be compensated.

I am a Bell shareholder and hope Bell success in their business,  but you folks really need some serious training for your rep.",2
355940,24-APR-12,23-APR-12,Arthur,,en,70.30.18.72,william.pack@sympatico.ca,15382046,000000124739800,4,4,nothing really,5
355941,24-APR-12,19-APR-12,Earl,,en,64.229.97.103,gary.akai@sympatico.ca,15339068,000000124671704,3,2,Listen and understand my issue.,3
355942,24-APR-12,23-APR-12,Silumula Swathi,,en,174.94.21.210,richard.marcus@sympatico.ca,15379022,000000124759285,4,5,"
She was very competent and knew how to fix my problem but there was times she was very difficult to understand because of her accent. ",5
355943,24-APR-12,23-APR-12,Nouha,,fr,64.229.52.3,chsdugal@sympatico.ca,15368518,000000124751728,5,5,"c'était très bien.
                merci",5
355944,24-APR-12,23-APR-12,Miguel,,en,65.94.50.124,KGardner33@sympatico.ca,15365566,000000124752340,1,1,"My internet connex problem has extended now over 6 months.  None of your customer service staff can seem to help, none offered credit for the time I waste trying to sign on and being switched from dept to dept is unproductive and irritating.  Your products and services are poor quality and the customer support is non-existent.  Then the fact that you are planning on charging me to send me a paper bill is ourageous -- how can I pay online or even SEE my e-statement when I cannot sign on to the internet -- THE SERVICE WHICH YOU ARE CONTRACTED TO PROVIDE!",1
355945,25-APR-12,22-APR-12,Cristian,,en,76.71.151.80,joedosman@bell.net,15360994,000000124725817,5,4,,4
355946,25-APR-12,24-APR-12,Will,,en,99.38.94.209,geoevans@sympatico.ca,15387196,000000124767421,5,4,nothing,4
355947,25-APR-12,24-APR-12,Yassine,,fr,64.231.237.140,mstirbu@sympatico.ca,15391970,000000124779375,5,5,"Très bon service, beaucoup de patience envers mon état, un peu difficile à supporter",4
355948,25-APR-12,24-APR-12,Elmer,,en,184.145.20.200,ghalligan@sympatico.ca,15387296,000000124772694,5,5,,5
355949,25-APR-12,24-APR-12,Satish,,en,174.88.20.40,h1mlynek@sympatico.ca,15387662,000000124787347,4,5,,4
355950,25-APR-12,24-APR-12,Danny,,en,174.88.20.40,h1mlynek@sympatico.ca,15387664,000000124767136,4,5,,4
355951,25-APR-12,24-APR-12,Aymen,,fr,174.93.244.83,gosecurite@sympatico.ca,15387500,000000124786970,5,5,tres bien,5
355952,25-APR-12,23-APR-12,Omar,,en,76.64.199.39,cathydoggart@sympatico.ca,15368098,000000124740282,5,5,for the first time ever dealing with Bell I dealt with 2 terrific people and the lady I initially spoke to said she would call back to check I resoved the problem with sympatic and she did call back exactly as promised. Wonderful 2 staff members i wish i had remembered their names - please track the call and reward them - they deserve it as so often it is hell calling Bell.,4
355953,25-APR-12,24-APR-12,William,,en,64.231.205.2,beth.king@sympatico.ca,15384056,000000124791192,5,5,Nothing - great service last night!,4
355954,25-APR-12,24-APR-12,Stedman,,en,70.24.163.60,bahearn@sympatico.ca,15383830,000000124782187,1,1,,2
355955,25-APR-12,24-APR-12,Jeff,,en,70.30.54.221,davlau@sympatico.ca,15385578,000000124770573,2,1,Resolve my problem,2
355956,25-APR-12,24-APR-12,Med Jeber,,fr,174.93.241.94,louisjcloutier@sympatico.ca,15390416,000000124774309,5,5,"Prolonger votre circuit dans mon secteur  pour permettre la ""Haute vitesse"". 
C'est désolant de la part de Bell...",3
355957,25-APR-12,24-APR-12,Imen,,fr,174.93.241.94,louisjcloutier@sympatico.ca,15390418,000000124771196,5,5,Voir le sondage précédent de la même journée.,3
355958,25-APR-12,24-APR-12,Megan,,en,76.70.41.198,snitter@sympatico.ca,15394594,000000124773632,5,5,,5
355959,25-APR-12,24-APR-12,Mohamed Yusuf,,en,174.92.140.72,fish-hook@sympatico.ca,15386768,000000124770620,5,5,"The person I talked to has broken English and was hard to understand at time.  We could have resolved the issue faster, half the time if I could have understood what HE was saying. He does know what He is doing and is very pleasent, poilte. ",5
355960,25-APR-12,24-APR-12,Jose,,en,76.69.188.143,mcla@bell.net,15391310,000000124772224,5,5,nothing,4
355961,25-APR-12,24-APR-12,Ahmednur,,en,76.70.109.62,klly410@bell.net,15389732,000000124770330,3,2,"ended up getting diconnected so my other issue was never resolved,thought maybe he would have phoned back",3
355962,25-APR-12,24-APR-12,Kim,,en,70.54.47.23,redie@bell.net,15393298,000000124787521,4,4,,5
355963,25-APR-12,24-APR-12,Megan,,en,67.68.240.183,lorneshatner@sympatico.ca,15390360,000000124769268,3,4,"First person was unable to effect the necessary changes I wanted, despite trying. You're Bell. That's not good enough.",3
355964,25-APR-12,24-APR-12,Munyaradzi,,en,76.64.193.52,chopper69@bell.net,15384914,000000124767174,2,1,"do not feel that i was informed of costs. would not have paid $50 plus for instal. speed sucks, probably return to cogeco. ",1
355965,25-APR-12,24-APR-12,Mohammed,,en,70.50.187.77,rfunston@sympatico.ca,15393350,000000124773981,5,4,found the helper to be exeptionly patient andvery helpfull-- the best I have run accross in my experiance ,3
355966,25-APR-12,24-APR-12,Ammar,,fr,70.49.70.230,jacques.gravel3@sympatico.ca,15388288,000000124774672,5,5,,4
355967,25-APR-12,24-APR-12,Mario,,en,184.145.76.226,kin.sean@sympatico.ca,15389694,000000124783092,4,4,"Mario recognized quickly that I knew what I was talking about and we resolved the issue together. I actually solved it while he had me on hold and when I shared it with him he was very grateful.
For sympatico wifi only tablets (android 4.03 icecream sandwich) the smtp security option needs to be STARTTLS to get email to work.",5
354404,24-APR-12,23-APR-12,Denise,,en,76.69.20.223,scarlett.ryan@sympatico.ca,15379882,000000124746284,5,3,I called with 2 issues.  The first was handled great.  The second probably was not the attendant's fault.  I feel my internet is very slow and she was not able to improve it by much.,3
354405,24-APR-12,23-APR-12,Eduardo,,en,64.231.14.42,dperry002@sympatico.ca,15369922,000000124741158,4,5,Spoken more clearly,5
354406,24-APR-12,23-APR-12,Pavan,,en,70.55.1.225,mgdezara@sympatico.ca,15376572,000000124741773,5,5,"I was very impressed with the help that
Pavan gave me and am quite satisfied with your service.",5
354407,24-APR-12,23-APR-12,Laddavanh,,en,70.53.38.235,mar_1@bell.net,15375894,000000124739710,5,4,,4
354408,24-APR-12,23-APR-12,Hemanth Kumar,,en,69.158.39.212,melloman@sympatico.ca,15376528,000000124742729,2,3,"the ability to talk to someone that I can understand.
they assume we are all tech smart which is not the case.The day after the same problem came up again.I called the Bell service line and it was a waist of time trying to understand what your adviser was saying and I told him I needed a service tech to come and fix the problem and was told they could not send someone for approx.6 days.this was not the answer I wanted and told him to send a service tech and he put me on hold and came back on the phone and a service man came first thing this A.M and got it up again. I feel it is still not working the way it should and if I have the same problem you need to send someone who really knows how to diagnose problems correctly.",3
354409,24-APR-12,23-APR-12,Karla,,en,65.93.198.7,mlhallman@sympatico.ca,15376970,000000124757741,2,1,"Tell me why I've been using a Router purchased Nov.23, 2011, and it has worked just fine until last Fri. now suddenly I am unable to recieve Internet Explorer, or recieve or send e-mails. And Bell tells me that the problem is the Router.",2
354410,24-APR-12,23-APR-12,Suraj,,en,184.144.164.28,cyberguy1@sympatico.ca,15368930,000000124760103,2,3,"You could have billed me the correct amounts in my bill, and then not argued and ruined my day. Bell has double billed me before, with no resolution of that incident; I was brushed off!!!! Bell treats customers like dirt!!!!!",1
354411,24-APR-12,23-APR-12,Sandra,,en,184.151.61.161,anson.mckim@sympatico.ca,15366644,000000124740017,5,5,Bell could have NOT sent the letter asking me to send back the modem that I had bought in which case I wouldn't have wasted Sandra's time. I gather two more letters are in the works that I should disregard. If none of those letters had been sent then we would have saved paper and postage and left Sandra free to answer a more important question faster.,3
354412,24-APR-12,23-APR-12,Preety,,en,69.157.59.44,jliddell1@sympatico.ca,15373354,000000124747625,4,4,Yes !!,5
354413,24-APR-12,23-APR-12,Anne,,en,65.92.159.162,lucatero@sympatico.ca,15375504,000000124738689,5,5,,3
354414,24-APR-12,23-APR-12,Ale,,en,74.14.202.199,mjohnstone@sympatico.ca,15376938,000000124741443,3,3,"Reduce the wait time for answering the phone call. You are a phone company after all.
The call was about a missing modem delivery. The contract with Purolator is such that people don't get the delivery and are directed to go pick it up in a distant location. That is not DELIVERY. I could easitly pick up a modem at my local Bell outlet same day instead of waiting and wondering for ten days only to be told ""oh, we came next day and no one was there. Since you tell people it will take three to five days why would anyone be there the next day? And you do not tell people they have to be there in person to sign for the modem and the superintendent can't do it. So I would say your service is a lot of sins of omission, bad contract arrangements and not telling the customer what to expect or leaving notifications to tell them what is happening. The customer is bombarded with ads asking the customer to sign on for more ""services"" but whenever we ask for a service we get delays and waits and a lack of proper communication from a so-called communication company. Then your employees have to deal with customers in a rage. You asked.",2
354415,24-APR-12,23-APR-12,Diana,,en,70.31.21.163,gordonmac@sympatico.ca,15371600,000000124750225,3,5,"I found it very difficult to hear and understand. Also if I had not called and persevered I would have had an extr charge of $54.38 and also an extra monthly charge of $i0.00. I appreciate th savings but wonder why if I am eligible for them, why were they not implimented without a  phone call.

",4
354416,24-APR-12,23-APR-12,Reina,,en,70.27.46.11,david.scanlan@sympatico.ca,15369262,000000124752223,5,5,,5
354417,24-APR-12,23-APR-12,Mir,,en,65.92.145.140,rcbryant@sympatico.ca,15378834,000000124745594,4,3,"Actually do the task I was having problems accomplishing, which as of this moment is still not done, and which when I try to do it is still generating an apology message saying Bell is working of fixing the problem.",3
354418,24-APR-12,23-APR-12,Henry,,en,174.95.203.206,bbalon@sympatico.ca,15367096,000000124751080,5,4,,5
354419,24-APR-12,23-APR-12,Andre,,en,64.228.141.193,stevearvay@bell.net,15380646,000000124750537,1,1,Better communications between your technical and billing depts. I was given the run-around and in the end I resolved the problem myself.,3
354420,24-APR-12,23-APR-12,Gilberto Jose,,en,74.15.103.40,team15@bell.net,15381038,000000124751953,5,5,,5
354421,24-APR-12,23-APR-12,Maureen,,en,64.228.141.193,stevearvay@bell.net,15380644,000000124755907,4,4,Do not charge for services we do not require nor requested (US time shifting),4
354422,24-APR-12,23-APR-12,Tejaswvi,,en,174.95.203.241,lucien-conrad@sympatico.ca,15375516,000000124762266,5,4,,5
354423,24-APR-12,23-APR-12,Mohammed,,en,64.231.244.142,dinis9@sympatico.ca,15369664,000000124740614,4,4,,4
354424,24-APR-12,23-APR-12,Alvaro,,en,184.144.31.103,pspawluk@sympatico.ca,15378522,000000124746198,1,1,Have your tech support people in Canada so I can understand them.,4
354425,24-APR-12,23-APR-12,Vijay,,en,174.91.10.164,vahini@bell.net,15381602,000000124762310,1,3,Not have the internet shut down in my area every time it rains?,1
354426,24-APR-12,20-APR-12,Omer Ahmed,,fr,70.30.212.65,o.desousa@bell.net,15354132,000000124700496,4,4,"VOIR QUE SE PASSE DANS VOTRE SYSTEME CAR JE AUGMENTE MA CAPACITE D`INTERNET ET JE SUIS SURCHARGE A CHAQUE MOIS,POURQUOI AUCUNE ESPECE D`IDEE MAS JE SUIS PAS SATISFAIT DE TOUT AVEC BELL",1
354427,24-APR-12,23-APR-12,Ivan,,en,24.244.91.98,colmanscott66@bell.net,15368760,000000124740057,5,5,,4
354428,24-APR-12,23-APR-12,Med amir,,fr,76.68.169.167,pierre191@bell.net,15378296,000000124740321,5,5,je vais savoir plus tard,5
354429,24-APR-12,23-APR-12,Ayesha,,en,184.146.162.27,jjholton@sympatico.ca,15373300,000000124760987,5,5,"Ayesha, did an excellent job analizing the problem we were haveing with our computer. She took the problem a step further making sure the computer was working.Employees like her make it a pleasure to be signed up with Bell.To day it is hard to find someone who cares.Thank you.",5
354961,21-APR-12,19-APR-12,Saifuddin,,en,174.95.206.209,homji@sympatico.ca,15339764,000000124666443,4,4,Clarify with your support staff how old equipment can be returned to Bell and simplify the process for the customer. I had 3 different answers from 3 different people.,4
354962,21-APR-12,16-APR-12,Roshni,,en,69.158.28.55,bujor@sympatico.ca,15295642,000000124613170,1,1,Roshni was not familiar with the process of resetting the e-mail password. The process she walked me through did not work and would have never worked. I had to ask to talk to her Supervisor. More training is suggested so as Customers do not waste their time on the phone without achieving any results.,2
354963,21-APR-12,19-APR-12,Mary Ann,,en,65.92.94.110,andreen@sympatico.ca,15335906,000000124672701,5,5,n/a,5
354964,21-APR-12,20-APR-12,Ryan,,en,76.64.49.154,stevo2@sympatico.ca,15356166,000000124689700,3,2,i was misled in the changeover of packages therefore i had to call bell againto resolve thisalso being transferred from different depts was something  that should be looked at as i kept getting cut off and was therfore unable to get what i wanted,3
354965,21-APR-12,20-APR-12,Afef,,fr,70.24.234.73,jocelyne68@sympatico.ca,15351508,000000124699540,5,5,"rien de plus, elle a été patiente et a attendu que tout soit redevu à la normal",4
354966,21-APR-12,20-APR-12,Katherine,,en,70.48.75.44,bev.gee@sympatico.ca,15347552,000000124695410,5,5,Nothing,5
354967,21-APR-12,20-APR-12,Ann,,en,65.95.80.254,mohank@sympatico.ca,15353662,000000124697516,3,,The e-mail confirming the phone call is NOT clear. All I wanted was that I will NOT ve billed in JUne for a paper bill for my phone and internet. The e-mail is NOT precise but I will assume that I will NOT be billed $2 for the paper bill.,3
354968,22-APR-12,18-APR-12,Adel,,fr,69.156.85.142,gyan59@sympatico.ca,15327098,000000124661137,4,4,rien,4
354969,22-APR-12,18-APR-12,Kaouther,,fr,70.26.185.246,hugan@sympatico.ca,15327434,000000124662448,4,4,"On entend vos messages enrég. très bien mais lorsque l'on discute avec vos techniciens, nous avons beaucoup de difficulté, le volume du son est très faible ce qui nous facilite pas la tâche",4
354970,22-APR-12,20-APR-12,Salvador,,en,24.226.61.110,janhillaj@sympatico.ca,15351046,000000124697822,4,4,,4
354971,23-APR-12,17-APR-12,Paul-Henri,,en,76.65.120.165,kjocko@sympatico.ca,15315764,000000124633575,5,5,"This service call was completely very well. The service rep on the phone was very knowledgable, understandable and helpful. I only had to wait one day for the techs to come and they were professional and got the job done quickly. Thanks.",5
354972,23-APR-12,22-APR-12,Miroslav,,fr,69.157.169.99,creationsllm@sympatico.ca,15358826,000000124732076,5,5,,5
354973,23-APR-12,22-APR-12,Franssesca,,en,174.88.8.205,ljscully@sympatico.ca,15361820,000000124728748,5,5,everything wasok,4
354974,23-APR-12,22-APR-12,Alvaro,,en,67.71.81.112,nielsensargent@bell.net,15362896,000000124727926,4,4,"Should have been solved on several occasions in the past, when we contacted you about this problem.
No one seemed how to rectify the problem until we spoke to his representative, Alvaro.",
354975,23-APR-12,22-APR-12,Carolina,,en,76.69.86.149,celsius@sympatico.ca,15358558,000000124734713,5,4,technician who provided support knew what she had to do and very patient with me,5
354976,23-APR-12,22-APR-12,Mahender,,en,70.27.77.254,victoria.ferrara@sympatico.ca,15364958,000000124733487,3,3,"My Sympatico Performance internet service failed completely for 60+ minutes on Sunday afternoon. 

I was able to contact Bell Internet by calling *611 on my Bell Mobile, and then transfer to Technical Support for Bell Internet. Very Glad that you have this inter-connectivity. There must be many more of your Internet clients who don't have Bell Landlines any more. 

Mohander [sp?] fairly quickly helped me evaluate your modem-router and decided  from the 1-red-per-10-green Power flashes that the issue is with the modem's power supply. He is sending me a new one. (He noted that this problem has been reported by a number of Bell clients in the past while, which led him to his diagnosis.) 

However, several hours later (middle of night) I double-checked & found that my Bell Sympatico connection had  magically returned withOut later interruption. 

Perhaps there is a different cause for my problem (which I now realise had appeared spontaneously for short times over the past 2 weeks)? ",4
354977,23-APR-12,20-APR-12,Huu,,en,70.31.226.246,connie.mastropaolo@sympatico.ca,15348464,000000124692626,4,3,"Not to be charge for interruption of my internet for the time I was away on vacation. In the pass there was no charge.
",
354978,25-APR-12,24-APR-12,Mehdi,,fr,174.88.247.104,blaisd@sympatico.ca,15384168,000000124781370,5,5,Donner des instructions claires afin que le client puisse compléter vos demandes re: facturation mensuelles via l'internet.,5
354979,25-APR-12,24-APR-12,Omar,,en,174.91.156.102,plima@sympatico.ca,15392930,000000124776989,2,4,"Why would you email me critical information after not resolving the issue, which was ""my email is down""? You can read all about it on Facebook. Made for a funny story -- after I got over my extreme frustration. ",2
354980,25-APR-12,24-APR-12,Lorrey,,en,70.29.26.88,karin2@sympatico.ca,15389454,000000124769738,3,1,"Increase my Internet speed. My problem still exists. Apparently I need something called a ""stinger"". The technician called the assignment department & there isnt one available on my outside Jiwi box. So, I am still receiving .3 kb of speed when I should be getting 2 kb. Essentially, I am paying for high speed & receiving dial up. I have had this problem for 11 years since I got Sympatico & I am tired of not having this problem resolved. ",1
354981,25-APR-12,24-APR-12,James,,en,174.88.206.34,w_rbrouwer@bell.net,15395944,000000124789092,3,3,"I'm still waiting for the email from you about my new billing.
You said it would be sent to me within 10 to 15 minutes. It has been about 16 hours now and still nothing.",3
354982,25-APR-12,24-APR-12,Aloysious,,en,50.100.216.4,grace.baldesarra@sympatico.ca,15387512,000000124791074,5,4,"Actually, Aloysious wanted to continue helping me with more when I had other questions about the Bell Live Messenger server and my outlook, however I had a deadline to meet in getting 3 large emails out ASAP, and when he mentioned I could use the Bell Live server mail, it worked when my outlook was not able to send out emails larger than 5MB.  I would like to have had him help me with more questions, but I couldn't stay on the call for long.  I hope that when i do call to inquire about the other questions, I reach Aloysious as he was very helpful.  Thank you.  ",5
354983,25-APR-12,24-APR-12,Ritwik,,en,65.93.93.252,stevenwright_7@sympatico.ca,15394816,000000124787807,5,5,Nothing,5
354984,25-APR-12,24-APR-12,Badreddine,,fr,174.93.200.82,roger.taillon@bell.net,15393702,000000124768496,5,5,,5
355484,24-APR-12,23-APR-12,William,,en,72.38.15.203,cheyne1213@bell.net,15368384,000000124759926,3,2,"Have had many problems with the service since being a customer. I am familiar with the troubleshooting techniques so I complete them before calling (unplugging the modem, making sure cords are plugged in correctly) Waiting on hold is very annoying and takes far too long. I spent over an hour on the phone with nothing resolved except a service call scheduled. The customer service representatives are usually nice especially when they must deal with frustrated customers like myself regularly. ",1
355485,24-APR-12,23-APR-12,Darwin,,en,70.50.40.156,cw.romaine@bell.net,15368918,000000124738949,5,4,"The attendant was very helpful and polite and also very patient as I needed to do the steps while on the phone with him.  Very satisfied with my experience for technical help. I did have a complaint which he said would be noted as follows:  I strongly object to the $2.00 charge for paper billing since my husband and myself both have a business which we need to print bills for income tax purposes.  If we are forced to go to paperless billing then Bell is downloading the expense onto to us the consumer for printing the bills.
Could you please supply a response.
Thank you.",4
355486,24-APR-12,23-APR-12,Vladimir,,en,69.158.165.143,jwale@sympatico.ca,15373980,000000124758595,5,5,Couldn't improve on the service except for the long waiting time for a human voice but that's to be expected these days.Having a new modem delivered the next day made me forget all that.Thanks.,5
355487,24-APR-12,23-APR-12,Ali,,fr,174.93.206.223,benoitfortin@sympatico.ca,15367228,000000124750747,3,,"Donner le service vendu...
Je ne veux plus parler à une machine.
Votre petit jeu des forfaits est très frustrant...aller vous comprendre un jour.
On passe un temps à tenter de rejoindre votre service...aller vous comprendre un jour...",1
355488,24-APR-12,24-APR-12,,,en,115.111.239.11,,,,5,5,Great!,5
355489,24-APR-12,23-APR-12,Nandhini,,en,64.231.90.201,mandbmunday@bell.net,15375828,000000124763055,5,4,"Free Internet....lol

",5
355490,24-APR-12,23-APR-12,Mohamed,,fr,76.71.225.88,josee.levac@sympatico.ca,15373670,000000124745871,3,,"Cela fait plusieurs fois que j'appelle pour la facturation et même si j'avais le numéro d'agent, le numéro de confirmation et que j'avais noté tous les détails pour ma prochaine facturation quand celle-ci est arrivée il n'y avait encore rien de clair. Ce qu'on m'avait donné les nouveaux tarifs tout était encore a recommancé et je vous dis j'en ai marre de toujours devoir attendre au téléphone à chaque mois et devoir payer des sommes qui ne m'ont pas été expliqué clairement. En tous les cas j'espère que cette fois-ci tout est correct sinon il en tient qu'à moi d'aller voir ailleurs....",
355491,24-APR-12,19-APR-12,Edgardo,,en,70.27.120.146,bls5@sympatico.ca,15336532,000000124675334,2,1,be able to answer the one question I called about.,2
355492,24-APR-12,23-APR-12,Henry,,en,50.101.142.128,bob_2janetmiller@bell.net,15367532,000000124764392,5,4,,5
355493,24-APR-12,23-APR-12,Nelson,,en,74.12.116.211,jacal79@sympatico.ca,15372580,000000124761125,4,4,,4
355494,24-APR-12,23-APR-12,Nix,,en,70.48.52.143,cherrypie@sympatico.ca,15368366,000000124752672,5,4,,4
355495,24-APR-12,23-APR-12,Denice,,en,184.151.61.13,povinsky@sympatico.ca,15378436,000000124745779,3,3,"The representatives were excellent once you get to the right one. The issue is that I was on the phone for just under 2 hours..passed from one dept. to another 5 times with long waits between transfers and lost connection at end. It is always a long and aggravating process to call Bell support. One bill but many departments with little or no integration to deal with from customer's perspective. 
Provide faster response time and integrate support processes and tools. ",2
355496,24-APR-12,23-APR-12,Andrea,,en,76.68.91.96,ljennings@sympatico.ca,15375228,000000124747088,5,5,,5
355497,24-APR-12,23-APR-12,Ruth,,en,70.51.35.69,angelalipper@sympatico.ca,15366558,000000124763197,5,5,,5
355498,24-APR-12,23-APR-12,Bedre,,en,174.89.23.93,peter.stanfield@sympatico.ca,15378160,000000124763968,4,4,"As an addition: Technician was dispatched next day to test wiring and replaced old modem as well as installing dedicated connection and test system.
System works much better with these changes.",4
355499,24-APR-12,23-APR-12,Victor Gabriel,,en,70.24.106.62,richpet@bell.net,15379060,000000124742238,1,1,fix the problem,1
355500,24-APR-12,23-APR-12,Reuben,,en,69.156.158.72,kodiwoods@sympatico.ca,15374488,000000124761386,5,4,,4
355501,24-APR-12,23-APR-12,Antony,,en,69.157.46.187,e.lefler@sympatico.ca,15370068,000000124742522,5,5,n/a,5
355502,24-APR-12,23-APR-12,Haythem,,fr,74.12.171.245,manuela.da@sympatico.ca,15375882,000000124761594,5,4,"Rien de plus je suis satisfait de régler mon problème
",4
355503,24-APR-12,23-APR-12,Mohammed,,en,76.69.138.173,toronto_sue@sympatico.ca,15381400,000000124739829,5,5,,5
355504,24-APR-12,23-APR-12,Rene Jose,,en,184.144.84.153,coverdaler@sympatico.ca,15368822,000000124741895,3,2,"Unfortunately after repairing my account with Rene, my account was blocked. I thought that she had taken care of the problem. My account had been hacked. I asked for help. I was under the impression that we had fixed the problem. ",
355505,24-APR-12,23-APR-12,Ravi,,en,65.95.172.114,sophia.apinitis@sympatico.ca,15380430,000000124747263,5,4,"Keep doing, what you did.",5
355506,24-APR-12,23-APR-12,Melvin,,en,184.147.13.220,cruachan@sympatico.ca,15368875,000000124762309,5,5,No changes required. Received excellent service and support.,5
355507,24-APR-12,23-APR-12,Earl,,en,174.91.8.14,dheadrick@sympatico.ca,15369574,000000124763238,3,3,Long delays in getting a technical representative.  DSL light not on for modem indicating an issue with communicating with central switch more on Bell side and resetting modem 3x had no effect.  I spent a half hour on phone and then had to hang up.  Not sure what Bell did or if my modem managed to connect as within about 45 minutes the DSL light was back on.,3
355508,24-APR-12,23-APR-12,Ibtissam,,en,184.146.173.103,kevin.lowes@sympatico.ca,15374330,000000124763346,5,5,absolutely nothing.The CSR that helped me was fantastic.,5
355509,24-APR-12,23-APR-12,Mahesh,,en,67.68.91.78,brianflynn@sympatico.ca,15367710,000000124755845,3,3,,
355510,21-APR-12,16-APR-12,Patricia,,en,184.146.116.34,faith.smith@sympatico.ca,15298096,000000124595479,4,4,,4
355511,21-APR-12,18-APR-12,Mansouri,,fr,70.26.238.181,selpoivre@sympatico.ca,15333270,000000124662445,1,1,"Mais oui Bell de (merde) j'ai des ENCORES PROBLèMES,,, connexion (internet) intermittente,et
et c'est lent, pourquois ??? La TUNESIE??PETIT SALAIRE MAIS PETIT SERVICES,,,
MAUDIT C'EST FRUSTANT,,,ils sont incompétents+incompréhensibles,,,
,,,VOUS NOUS FAITES ***CHIER**** BELL DE MERDE...vous etes cheap,,",1
355512,21-APR-12,20-APR-12,Annie,,fr,70.29.149.204,marcelle.bellemare@sympatico.ca,15352960,000000124692442,4,5," A qui de droit, Je vous remercie
et bonne journée à Annie qui  a  été bien patiente avec moi.Je garde toujours  Internet  et modern avec
Bell Canada..Amicalement  
Marcelle Bellemare",1
355968,24-APR-12,17-APR-12,Salvador,,en,70.30.56.99,coolmuirs@sympatico.ca,15311258,000000124617619,3,1,.,1
355969,24-APR-12,23-APR-12,Greg,,en,74.14.64.181,phill.cousineau@sympatico.ca,15378252,000000124753688,5,5,I can't think of one thing,5
355970,24-APR-12,23-APR-12,Chenrup,,en,174.95.137.59,murielgordon@bell.net,15377264,000000124755087,4,4,"Be honest from the start when we first had our computer hooked up.  We were charged for long-distance phone calls, which we didn't want.  Everu bill has been diferent in charges, which needed attention every month.  Why we couldn't sign a written contract instead of an agreement over the phone wpuld have saved us a lot of harassment.",4
355971,24-APR-12,23-APR-12,Shirley,,en,70.52.23.142,swerner@sympatico.ca,15380816,000000124765617,5,5,,5
355972,24-APR-12,23-APR-12,Monica,,en,174.91.15.96,bakjwk@sympatico.ca,15367020,000000124763864,3,4,,4
355973,24-APR-12,23-APR-12,Oliver,,en,184.147.169.251,ernst.stader@sympatico.ca,15370420,000000124743224,5,5,no complains,5
355974,24-APR-12,23-APR-12,Alejandro,,en,70.54.61.70,rtdbl@sympatico.ca,15379578,000000124754715,5,4,,4
355975,24-APR-12,23-APR-12,Luis,,en,69.159.61.60,kyles77@sympatico.ca,15374584,000000124751879,5,5,,4
355976,24-APR-12,24-APR-12,Jason,,en,70.29.46.170,doucette2009@bell.net,15369902,000000124766447,5,5,Nothing..everything was resolved and it was a very pleasant experience.,5
355977,24-APR-12,17-APR-12,Samson,,en,132.206.26.204,joannzdaniak@sympatico.ca,15314984,000000124619480,3,3,"My sympatico e-mail account had been blocked because lots of spam was being sent out.  It was discovered that someone had obtained access to my e-mail account.  A block was put on my account and I had no access to my e-mails.  I was told it would be resolved in 24 to 48 hours.  I was supposed to receive a telephone call back from Bell but never did.  I waited the 48 hours and called back myself. A technician had to remote into my computer to resolve the issue (which I couldn't understand why), but it did end up resolving the issue.  I would like to know how someone, or even who, was able to hack into my account, as I am very protective of my passwords.  I was very embarrassed having people call me and ask if I was really sending out the ""bogus"" e-mails that they were receiving.  This has never happened to me before and I found it to be a huge inconvenience.",
355978,24-APR-12,23-APR-12,Nemri,,fr,174.89.226.25,mimiclo@sympatico.ca,15376854,000000124763536,5,5,,5
355979,24-APR-12,23-APR-12,Shirley,,en,184.148.13.52,gafae2@sympatico.ca,15371094,000000124763141,5,5,"none, the customer service agent was friendly curteus, and helpfull.",5
355980,24-APR-12,20-APR-12,Philip,,en,76.69.39.74,alfred.chan2@sympatico.ca,15346944,000000124701234,4,4,job welldone,4
355981,24-APR-12,23-APR-12,Celine,,en,70.54.114.147,jlddc1@sympatico.ca,15373344,000000124748807,4,4,The confusion about the charge after using 50gb. I was told by a billing person that the charge applies  per month plus it also applies on the three month total if you go over. However the person that replied to my call said it only applies to the monthly and not the three month average. I hope she is right. If she is not right please let me know  So I can find another provider that doesn't charge since I am retired and use the download a lot.,4
355982,25-APR-12,17-APR-12,Juan,,en,65.95.135.31,tmyoung@sympatico.ca,15321406,000000124637297,2,2,fixed the issue,2
355983,25-APR-12,23-APR-12,Jacqueline,,en,74.14.43.46,conric@sympatico.ca,15368784,000000124747362,4,4,,3
355984,25-APR-12,23-APR-12,Geetha,,en,74.14.43.46,conric@sympatico.ca,15368786,000000124747322,4,3,,3
355985,25-APR-12,23-APR-12,Edward,,en,174.92.86.12,misue@bell.net,15376911,000000124752043,4,4,,4
355986,25-APR-12,23-APR-12,Franssesca,,en,184.151.61.215,crhodes@sympatico.ca,15368862,000000124754044,1,1,"Bell should give its technical service personnel the resources that they need to fix major problems.  Bell management screwed up about 2002 when it replaced existing overhead copper paired cable with more overhead copper paired cable instead of installing a fiber optic cable. Then about 2008 Bell screwed up again by positioning its cell tower so that it cannot serve customers who only have access to the new copper pair cable.  The result is internet dead zones that Bell does not seem ready, willing or able to fix. Bell needs to face the reality that due to its previous management errors in ~2002 and ~2008 Bell is likely going to have to swallow the cost of at least 8 km of fiber optic overhead cable.",1
355987,25-APR-12,24-APR-12,Eric,,fr,174.89.227.234,sylvain.bordeleau@sympatico.ca,15394994,000000124768981,5,5,-,4
355988,25-APR-12,24-APR-12,Nejmeddine,,fr,70.51.51.251,nhabak@sympatico.ca,15392146,000000124788135,4,4,,4
355989,25-APR-12,24-APR-12,Zaccheus,,en,184.151.61.109,jennifer.edwards@sympatico.ca,15388636,000000124775182,1,1,"The problem was not with the customer service rep It was that I have had sympatico dial up with you for quite a few years and now have a turbo hub with you I can not cancel sympatico service due to the email addresses attached to it, this is costing me an extra $450.00 per year and there is nothing you will do about it.  I am researching other internet and telephone providers due to this issue you will lose more than you gain by not helping other bell customers in the same situation as me, they will leave as well, NOT A HAPPY BELL CUSTOMER!",1
355990,25-APR-12,24-APR-12,Behia,,fr,174.92.203.40,gadoue@sympatico.ca,15387026,000000124766723,4,4,,3
355991,25-APR-12,24-APR-12,Manel,,fr,69.159.161.118,raymond.murray@sympatico.ca,15393214,000000124771474,4,4,,4
355992,25-APR-12,24-APR-12,Charly,,en,70.52.216.242,rob.shar@sympatico.ca,15393594,000000124782206,5,3,,4
355993,25-APR-12,24-APR-12,Ivan,,en,69.159.22.123,alfredtappen@sympatico.ca,15383230,000000124773295,5,4,"Being hard of hearing, giving choices at beginning of call were for me far too fast to follow. Just lucky to get through after 10 minutes.",4
355994,25-APR-12,24-APR-12,Amir,,fr,70.55.96.129,leoni2009@bell.net,15390128,000000124787226,5,5,,5
355995,25-APR-12,24-APR-12,Ibtissem,,fr,65.92.157.119,gillespaquin@sympatico.ca,15387366,000000124791671,5,2,me donner le mot de passe immédiatement,5
355996,25-APR-12,24-APR-12,Hussain,,en,174.91.58.171,sampascal@sympatico.ca,15394074,000000124773436,2,2,"Cleaned up my computer so that it is running like a charm--something that it is doing now. It was Bell's Internet 
Security System that was fouling up everything?  What do you think about Radialpoint not being able to spot that and abandoning me early on?
Lila Pascal
",3
355997,25-APR-12,24-APR-12,Daniel,,en,76.64.102.69,juliemarion@bell.net,15389320,000000124770400,5,5,there is nothing,5
355998,25-APR-12,24-APR-12,Marc-Andre,,en,76.64.95.114,2jrobson@sympatico.ca,15382492,000000124777126,5,5,No much,5
355999,25-APR-12,24-APR-12,Vijay,,en,174.95.71.141,ktroy@sympatico.ca,15389838,000000124782959,5,4,nothing,4
356000,25-APR-12,24-APR-12,Hemanth Kumar,,en,174.95.201.154,jerrykam@sympatico.ca,15388670,000000124766716,5,5,,4
354430,21-APR-12,20-APR-12,Celine,,en,184.148.64.179,fruch@sympatico.ca,15349846,000000124692132,4,4,I would find it better to speak to someone who could actually do something about my complaint.  I do not see the need to receive information about my internet usage every month.  Our bills go up and up and now you want us to pay to receive a bill.  Have you not considered what you can do to help us reduce our bills instead?,3
354431,21-APR-12,20-APR-12,Neha,,en,70.53.145.38,gerry.e@sympatico.ca,15350090,000000124689763,5,5,,5
354432,21-APR-12,20-APR-12,Zaccheus,,en,70.49.84.57,c.thom@sympatico.ca,15347906,000000124700514,2,2,Fix the problem for me. Not promise to call me back in 1 hr and then NOT phone back. I managed to fix it much later using her input...ct,2
354433,21-APR-12,20-APR-12,Stephanie,,en,65.95.89.43,grawbon@sympatico.ca,15350310,000000124696422,5,4,"My system has been out of order Apl 4th through 11th due to a malfunction of the DSL which ahd to be reconnected by Bell..

Over that period I spent many hours with offshore reps to no avail..

My session with Stephania in Ottawa was excellent.You should discontinue OFFSHORE and put jobs back in the hands of Canadians who have  supported you for many many years...These offshore sessions are incompetent and very tgime consuming for customers to endure.Your management should know better.Canadians will do the job better, and less expense in the long run. It was a relief to speak with Stephanie and the system is finally in good working order. Why do you put such hardships on your long standing customers..it really is terrible service for  what used to be such a well respected organization. I can say that as I've been around for 8o years and I know the difference. Do Bell a favour and be Canadian again. Thank you & lets see more ""Stephanies"".  ",3
354434,21-APR-12,20-APR-12,Rolando,,en,69.159.7.103,rdarlow@sympatico.ca,15354918,000000124695147,5,5,nothing,5
354435,21-APR-12,20-APR-12,Tony,,en,70.29.233.21,dale.poitras@sympatico.ca,15348647,000000124703831,3,2,My connection to msn sympatico was cut off without any warning..service is out of date I was told.  I should have been informed before this...Some applications sites  I used with this connection have been lost..I have tried to access them thru Explorer or google or firefox but connot connect to them..I should have been given more info on how to go about this..,2
354436,21-APR-12,20-APR-12,Moses,,en,65.93.177.251,mbeat1@sympatico.ca,15353242,000000124690349,5,5,nothing really,5
354437,21-APR-12,18-APR-12,Manel,,fr,70.54.32.21,cpalin@sympatico.ca,15324868,000000124651789,5,5,,5
354438,21-APR-12,20-APR-12,Yasmin,,en,70.26.67.216,margaret_kemp@sympatico.ca,15352994,000000124705907,5,5,,5
354439,21-APR-12,20-APR-12,Cindy,,en,70.26.50.227,davidedey@sympatico.ca,15348798,000000124692110,5,5,Cindy could have done nothing better.  She gets 10 out of 10 in my book!,5
354440,21-APR-12,19-APR-12,Marouen,,fr,76.67.145.180,franclo1959@sympatico.ca,15338922,000000124669274,4,4,,5
354441,22-APR-12,19-APR-12,Oscar,,en,76.64.40.53,thegodfrees@sympatico.ca,15345658,000000124667674,4,4,,
354442,22-APR-12,20-APR-12,Tshering,,en,76.67.103.115,landibruce@sympatico.ca,15352260,000000124687530,5,5,,5
354443,22-APR-12,19-APR-12,Adel,,fr,64.228.80.148,marielle.blanchard@sympatico.ca,15342268,000000124682463,5,5,,5
354444,22-APR-12,19-APR-12,Khan,,en,69.157.152.35,alypen@sympatico.ca,15335836,000000124679165,5,5,,4
354445,22-APR-12,20-APR-12,Nawel,,fr,70.26.254.74,c.girard@bell.net,15347894,000000124697261,5,5,,4
354446,22-APR-12,20-APR-12,Joseph,,en,70.54.133.233,noukas@sympatico.ca,15354102,000000124693851,2,1,lost connection - agent didn't phone back,4
354447,22-APR-12,20-APR-12,Sushil,,en,70.54.133.233,noukas@sympatico.ca,15354100,000000124701308,3,3,I had to go so couldn't complete issue.  Agent did send filters right away!,4
354448,22-APR-12,20-APR-12,Cara,,en,70.53.114.249,gskobajica@bell.net,15350356,000000124705932,5,5,n/a,5
354449,22-APR-12,18-APR-12,Pradheep Kumaar,,en,184.144.32.130,henry.duffy@sympatico.ca,15327280,000000124655578,4,4,,2
354450,22-APR-12,19-APR-12,Dawood,,en,70.53.230.52,tjel@sympatico.ca,15345770,000000124670423,4,4,,5
354451,22-APR-12,20-APR-12,Rym,,fr,76.71.224.11,volvick1@bell.net,15356884,000000124685717,4,3,M envoyer un technicien,4
354452,22-APR-12,17-APR-12,Orlando,,en,64.231.132.82,r_bird@bell.net,15319110,000000124632644,4,4,,4
354453,23-APR-12,22-APR-12,Munuganti Gyaneshwar,,en,76.68.55.83,jimryan@bell.net,15360892,000000124732259,3,4,,3
354454,23-APR-12,22-APR-12,Denys,,en,70.27.34.190,kerry.heer@sympatico.ca,15361344,000000124731547,5,5,,5
354455,23-APR-12,22-APR-12,Melissa,,en,50.101.250.223,ann.wiggins@sympatico.ca,15357840,000000124732840,5,5,Melissa was excellent. ,5
354456,23-APR-12,22-APR-12,Sarra,,fr,67.68.71.89,pe.ferland@sympatico.ca,15363154,000000124725626,5,5,non,5
354457,23-APR-12,18-APR-12,Matthew,,en,173.238.241.156,mfancy@sympatico.ca,15330530,000000124654164,1,1,"LISTEN.  We were calling to cancel our home phone and internet service, but wanted to keep our TV service.  Quit trying to change our minds.  You have had YEARS to help us but you repeatedly failed to do anything to resolve our internet and line quality issues.",2
354458,23-APR-12,22-APR-12,Nizar,,fr,68.171.231.82,riad.hamitouche000@sympatico.ca,15363590,000000124725539,5,5,C'était bien fait et vite fait.Merci,5
354459,23-APR-12,22-APR-12,Nayeem,,en,174.91.121.220,bricar1@sympatico.ca,15358306,000000124735826,2,2,"Nayeem told me my Windows live mail was corrupt and should be replaced,and the cost might be more than replacing my computer.He could not return my mail to normal operation.
After discussing possible solutions, I deleted some of the folders that I had and it seems to be working ok now. Hense this e mail to you",2
354460,23-APR-12,18-APR-12,Kim,,en,174.91.1.93,gcalver@sympatico.ca,15326602,000000124655699,1,1,,4
354461,23-APR-12,22-APR-12,William,,en,65.93.109.76,lynn.mccallum@sympatico.ca,15361966,000000124732331,5,5,,5
354462,23-APR-12,22-APR-12,Naoufel,,en,74.12.217.25,geomarli@sympatico.ca,15359972,000000124726717,5,5,During our original call on Saturday we were miss directed to bell boutiques to purchase a wire for our 2 wire entry. We were later told that it has been more than 2 years since this service was discontinued. Fortunately we were able to have the service call set up for Sunday morning which almost made up for the Saturday mistake.,5
354463,23-APR-12,22-APR-12,Ritwik,,en,69.158.130.166,andrew.janice@sympatico.ca,15357786,000000124728310,5,5,,5
354464,23-APR-12,22-APR-12,Ricardo,,en,65.92.223.164,lougen@bell.net,15361873,000000124730146,1,4,The first rep hung up on me after 1 hour and was very impatient with me. Not impressed. I thought he would call back but he never did. The 2nd rep that I called help alot and resolved the problem.,3
354465,23-APR-12,20-APR-12,Sukumar,,en,174.92.68.53,dimcon@sympatico.ca,15349060,000000124691114,4,4,,4
354466,23-APR-12,22-APR-12,Sylvie,,fr,70.30.156.4,juliecorbin_1@sympatico.ca,15361178,000000124724981,5,5,"elle a répondu a toute nos question !
",5
354985,23-APR-12,22-APR-12,Abdulkarim,,en,74.14.152.200,daraious_billimoria@sympatico.ca,15358992,000000124731735,3,3,"This inquiry was perhaps a bit out of the normal because I was inquiring how to setup the network settings for a BD-Live Blueray DVD player.  The person started of by saying ""No we cannot assist you with that"".  A little more probing, and I was at least able to get a partial answer.",4
354986,23-APR-12,22-APR-12,Naoufel,,fr,76.65.120.24,larosejocelyne@sympatico.ca,15361608,000000124724268,5,5,"Le technicien a fait un excellent travail.J'avais une alerte de virus et il a tout réglé .Il a été trè poli et super gentil.
Merci Naoufeb",5
354987,23-APR-12,22-APR-12,Haythem,,fr,70.24.234.131,caroline.fisette@sympatico.ca,15358452,000000124728928,5,5,,4
354988,23-APR-12,22-APR-12,Estephania,,en,74.15.80.207,arniekurkiss@sympatico.ca,15357902,000000124724302,5,5,,5
354989,23-APR-12,18-APR-12,Akrem,,fr,76.71.182.150,michele.larochelle036@sympatico.ca,15330660,000000124645056,2,1,,1
354990,23-APR-12,22-APR-12,Haythem,,fr,174.89.86.67,lucie.01@sympatico.ca,15361930,000000124733991,3,4,"Oui ma demande a été résolue mais je dirais ""en partie seulement"";  en effet,  le représentant a répondu à ma question mais  les explications qu'il m'a données ne me sont pas apparues évidentes.",4
354991,23-APR-12,20-APR-12,Jyotsna,,en,50.100.89.199,leroy.fong040@sympatico.ca,15352400,000000124691690,4,4,,5
354992,23-APR-12,22-APR-12,Hayett,,fr,70.26.247.153,jacquelinefatin@bell.net,15360596,000000124728588,4,4,,5
354993,23-APR-12,22-APR-12,Pavan,,en,69.158.96.67,sarac98@sympatico.ca,15363948,000000124731957,5,4,"The rep. answered lmy question very clearly and provided the solution that was available. 
My concern is with the Bell system of having a 26 digit WEP which is, in my opinion Extremely User  Unfriendly.",4
354994,23-APR-12,14-APR-12,Eduardo,,en,184.147.179.26,chuckster77@bell.net,15279692,000000124573989,5,5,,5
354995,23-APR-12,20-APR-12,Hency,,en,74.12.145.134,brad.plumton084@sympatico.ca,15347746,000000124695139,1,1,"What could have been done better? Everything. What a fucking nightmare this has been. Advisors making false promises, wasting my time and being incompetent. I called for a simple answer (where my replacement router was) and it took 25 minutes on the phone (and on hold) to find out that no one had bothered to send it. And then to top it all off, I requested a supervisor after speaking with the second advisor and was told that they would have to call me back. When I finally heard back from the supposed supervisor he was rude, called me a liar and proceeded to all around further tarnish the experience I've had. This is not the way to retain a customer, especially one that has been with bell for near a decade and out of contract for some time. ",1
354996,23-APR-12,22-APR-12,Nice,,en,76.71.179.158,timbo851@sympatico.ca,15364732,000000124725380,5,5,,5
354997,23-APR-12,19-APR-12,Caroline,,en,69.157.164.194,music48@sympatico.ca,15343134,000000124683797,1,4,"Send a competent technician. Things ere lst worse. However, a competent William showed up on Saturday amd resolved the problem.WE WERE WITHOUT INTERNET OR E-MAIL FOR THREE AND A HALF DAYS.",1
354998,23-APR-12,22-APR-12,Abir,,fr,76.68.172.86,jegglefield@sympatico.ca,15360788,000000124730601,4,5,,5
354999,23-APR-12,20-APR-12,Vidya,,en,70.51.225.62,james.savoy@sympatico.ca,15351014,000000124705458,4,4,Speak louder and talk slower so we can understand your language.,5
355000,23-APR-12,22-APR-12,Med Amine,,fr,65.92.140.42,flo_cloutier@sympatico.ca,15359750,000000124732119,5,5,cela m a aider a resourde mon probleme merci,5
355001,23-APR-12,22-APR-12,Sajid,,en,64.231.161.76,dho.strickland@sympatico.ca,15359204,000000124731810,,,"I apologize, but I do not recall speaking with Sajid yesterday.  I understood that my file would be passed on to someone else if the technician's visit was cancelled but I didn't speak to that person.",4
355002,23-APR-12,20-APR-12,David,,en,174.88.27.202,drutgers@sympatico.ca,15349256,000000124694735,5,5,"David did an amazing job for me.  He listened to my concerns and he got the job done while I was on the phone with him.  He is one of many people I talked to at Bell and he is the only one who didn't say it will take 24 hours for the service to kick in.  If it wasn't for David, I would no longer be a Bell customer.  I have been dealing with people who don't care or don't know what they are talking about for 2 months.  The call to David was my last call.  I think some of your staff could learn a good lesson from him and I hope at Bell you appreciate the employee that he is.",1
355003,23-APR-12,19-APR-12,George,,en,70.27.46.11,david.scanlan@sympatico.ca,15337806,000000124682887,5,5,,5
355004,23-APR-12,15-APR-12,Mounira,,fr,65.92.112.116,nyc1@sympatico.ca,15291514,000000124577522,3,3,,4
355005,23-APR-12,20-APR-12,Mohamed Amine,,fr,65.92.112.116,nyc1@sympatico.ca,15354124,000000124697090,4,4,,4
355006,23-APR-12,22-APR-12,Benjamin,,en,184.147.208.194,burrt@sympatico.ca,15358358,000000124735632,4,5,,5
355007,23-APR-12,22-APR-12,Sravan Kumar,,en,70.49.232.233,agnes.rodgers@bell.net,15357572,000000124731139,2,5,,4
355008,23-APR-12,22-APR-12,Nisha,,en,65.95.138.42,rwmorran@bell.net,15363838,000000124731230,4,3,"with ourr

with our knowledge of the computer we felt we got somewhat experience.



",5
355009,23-APR-12,22-APR-12,Houda,,fr,184.148.250.186,fr.grenier@bell.net,15359798,000000124724530,4,4,"j'ai le service e Bell depuis Fevrier et nous avons du appeler souvent pour des problemes soit d'internet et quelque fois le cable. Ce que vous auriez pu faire de mieux est d'avoir regler le probleme a notre premier appel
En esperant cette fois-ci fut la derniere",1
355010,23-APR-12,20-APR-12,Nayeem,,en,70.49.49.239,briancoulter@sympatico.ca,15347780,000000124699530,2,2,,2
355011,23-APR-12,22-APR-12,Aqeel,,en,64.231.131.132,mkcerveny@sympatico.ca,15362656,000000124726756,5,4,,5
355012,24-APR-12,23-APR-12,Lilian,,en,70.48.161.134,gemini2@sympatico.ca,15371246,000000124744835,3,,had the technician turn up in the first four hour window you gave me - the second window somehow you lost the appointment  - the 3rd he was on his way after the window ended but we had to go out at that point - the 4th you had somesort of problem and did not turn up again so fingers crossed for the 5th window tomorrow morning - or is this just some long winded way of losing my custom,1
355013,24-APR-12,23-APR-12,Donna,,en,70.29.122.29,wloisk@sympatico.ca,15382106,000000124745847,4,3,Provide information about e-mail clients' reliability.,4
355014,24-APR-12,23-APR-12,Ahmed,,fr,174.91.233.123,p.montsion@bell.net,15377794,000000124749373,4,4,,4
355015,24-APR-12,23-APR-12,Lotfi,,fr,174.92.179.245,mariepaulec@sympatico.ca,15376056,000000124755870,3,3,envoyer un thecnitien ce qui aurais pris beaucoup de temps je crois que mon moderne ne foctionne pas bien merci ,4
355513,23-APR-12,22-APR-12,Susan,,en,74.14.145.175,w.and.eperryman@sympatico.ca,15365012,000000124725030,4,4,we found your representative both professionally knowledgeable and friendly.,5
355514,23-APR-12,20-APR-12,Carmen,,en,65.95.121.225,dkmisty@sympatico.ca,15349102,000000124691820,4,5,Would be nice not to have to go through so many press options to get to a customer care representative. Time is of the essence in our lives today. Thank you.,5
355515,23-APR-12,22-APR-12,Naim,,fr,65.92.141.198,raysun@bell.net,15363468,000000124728420,1,1,"Après plus d'une heure,après avoir parlé avec 2 conseillers et plusieurs tentatives d'essai de toute sorte pour résoudre un problème d'Internet,je me suis fait dire que le problème provenant de SYSTÈME DE BELL... ÇA AURAIT ÉTÉ APPRÉCIÉ QUE LES TECHNICIENS AIENT ÉTÉ MIS AU COURANT DU PROBLÈME POUR ÉVITER DE ME FAIRE PERDRE MON TEMPS. ",1
355516,23-APR-12,19-APR-12,Syed,,en,184.147.42.137,hubert_land@sympatico.ca,15339812,000000124670259,4,2,the technician was very helpful.he could not resolve my problem but recommended someone he thought could  be of help in  resolveing my problem.,5
355517,23-APR-12,22-APR-12,Aswathy,,en,70.51.152.219,tduong3@sympatico.ca,15364638,000000124736335,5,5,,5
355518,23-APR-12,13-APR-12,Michael,,en,76.65.34.94,olga1464@bell.net,15276346,000000124556885,4,4,I cannot think of anything you could have done better.,5
355519,24-APR-12,20-APR-12,Jorge Alberto,,en,174.89.128.113,ericlyne@sympatico.ca,15349506,000000124693400,5,5,nothing,5
355520,24-APR-12,18-APR-12,Faqria,,en,76.65.16.127,jalm67@sympatico.ca,15327772,000000124658578,5,4,Nothing,5
355521,24-APR-12,23-APR-12,Julie,,en,74.14.162.14,wayneschwalm@sympatico.ca,15381936,000000124757275,4,2,after getting off the phone the problem that was the call was still there it's a program problem maybe at the senders end not my end or I may need to get a program to correct this problem at my end even though rep said it should not be needed which make sence ,4
355522,24-APR-12,23-APR-12,Chamseddine,,fr,65.93.125.74,geantvert6972@sympatico.ca,15371238,000000124756335,2,1,le problème s'est règlé pour environ 1 heure et tout est revenu infonctionnel ou fonctionnel avec énormément de grichement...,3
355523,24-APR-12,23-APR-12,Jose,,en,69.156.58.53,bernielafave@sympatico.ca,15367254,000000124764726,5,5,,5
355524,25-APR-12,24-APR-12,Andy,,en,199.243.184.50,calsal@sympatico.ca,15384548,000000124790748,3,2,ship modem over night rather than regular post ,3
355525,25-APR-12,24-APR-12,Abdulkarim,,fr,69.159.113.34,jocousi@sympatico.ca,15388980,000000124776522,5,5,,5
355526,25-APR-12,24-APR-12,Methil,,en,65.94.114.96,hilpold.chase@sympatico.ca,15387866,000000124770046,5,5,,5
355527,25-APR-12,24-APR-12,Singh,,en,50.100.37.111,s.legare@sympatico.ca,15393960,000000124784152,3,1,"Actually take care of the problem. I called because my internet speed dropped to an unacceptable level. The person made me run a speed test and the speed was at 6 mbps and said there was nothing wrong, but my previous test during the last 3 days were at 3-4 mbps. I am tired of having inconsistent speeds for the money I pay.",3
355528,25-APR-12,24-APR-12,Kathy,,en,184.147.118.58,gkelly000@sympatico.ca,15387430,000000124775248,5,5,"Nothing, the girl was very helpful,I made a mistake and she corrected it.She was so polite and I appreciate that. Thank you G.Kelly",5
355529,25-APR-12,24-APR-12,Djamila,,en,64.231.114.218,sdstringer@sympatico.ca,15394254,000000124780190,1,3,Going through the same thing over and over gets really tiring.  Should not have to go through the same thing all the time.,2
355530,25-APR-12,24-APR-12,Hector,,en,76.64.161.251,sprague@sympatico.ca,15394674,000000124769386,5,4,,4
355531,25-APR-12,24-APR-12,Edwin,,en,70.48.204.194,gl.ml.low@sympatico.ca,15387434,000000124776530,5,5,,5
355532,25-APR-12,23-APR-12,Martine,,fr,70.51.144.85,chantal17@sympatico.ca,15368268,000000124738358,4,5,,5
355533,25-APR-12,24-APR-12,Leslie,,en,65.94.196.61,nsaville43@sympatico.ca,15392322,000000124784294,4,2,I wanted to find out why some of my email sent to me by myself from a google account had not reached me and was told I had to tell my password or change it to a random code so she could check I was reluctant to do this for privacy reasons so have not  really had the issue resolved and the email has not come it was 1 of 3 sent in the same way 2 came  1 did not so it has not been resloved,4
355534,25-APR-12,24-APR-12,Kathy,,en,204.101.237.139,m.sijben@bell.net,15390658,000000124769742,3,2,"It would be nice if things were explaint better, I was told what didn't work ,but I didn't get a solution for my problem.marco",3
355535,25-APR-12,24-APR-12,Bernard,,en,70.31.107.190,pb.bast@sympatico.ca,15392676,000000124779657,5,5,Don't appear to be so grateful that I called.  It felt that the comments from the service rep where overly sugar coated.,5
355536,25-APR-12,24-APR-12,Brent,,en,184.147.205.40,l.thompson@sympatico.ca,15389904,000000124791665,5,1,it's still interrupting  but we are working to find a solution,5
355537,25-APR-12,24-APR-12,Alex,,en,174.94.29.159,bob_shirl.hunter@sympatico.ca,15384240,000000124771718,4,3,Representative was very patient when dealing with a person with very little knowledge of computers. Many thanks.,5
355538,25-APR-12,24-APR-12,Chirine,,fr,174.88.86.254,yves.savard@sympatico.ca,15396284,000000124767871,5,5,Rien. Tout était parfait.,5
355539,25-APR-12,24-APR-12,Luis,,en,70.30.144.251,hedy.fordham@sympatico.ca,15387802,000000124790954,5,5,,4
355540,25-APR-12,24-APR-12,Igor,,en,174.88.25.209,whudson_2@sympatico.ca,15396058,000000124769024,5,4,,4
355541,25-APR-12,24-APR-12,Oscar Ernesto,,en,64.231.51.165,va3jda@sympatico.ca,15395712,000000124777553,2,2,found out why my modem was not working or brought it to someone higher up,3
355542,25-APR-12,24-APR-12,Luis,,en,70.31.153.81,trish.brock@sympatico.ca,15395600,000000124771640,4,5,,5
355543,25-APR-12,24-APR-12,Josh,,en,174.95.109.230,gsime@sympatico.ca,15387578,000000124788122,4,4,Make sure when your automated voice recorder says press 2 for service in english that it is english. I called several times and when I pressed 2 a french recording came on...,2
355544,25-APR-12,24-APR-12,Sharon,,en,192.197.72.1,tdmaclean@sympatico.ca,15395198,000000124774873,5,4,Reduce number of automated options before reaching a live person.,5
355545,21-APR-12,19-APR-12,Emna,,fr,74.15.214.16,franco22@sympatico.ca,15338924,000000124665281,4,4,rien,3
356001,25-APR-12,24-APR-12,Andrea,,en,70.29.0.191,james4harris@sympatico.ca,15388330,000000124775837,4,5,There were too many options to choose from before I got to speak to a person.,4
356002,25-APR-12,24-APR-12,Mario,,en,69.158.141.86,tini2006@sympatico.ca,15395420,000000124791080,5,5,"Mario (666982)was  real good helping me.
Absolutely wonderful.Calm and very helpfull",5
356003,25-APR-12,24-APR-12,Aprajit,,en,70.54.45.208,forster1@bell.net,15386828,000000124777769,5,5,,5
356004,25-APR-12,16-APR-12,Nora,,en,207.164.79.116,kevinhowden@bell.net,15301394,000000124588365,4,3,Costomer representatives were helpful and did the best to their capabilities but with Bell making critical mistakes affecting our business not being able to receive emails for almost a week is completely unacceptable on all levels!!!!!!!!!!!,1
356005,25-APR-12,24-APR-12,Souleiman,,en,174.94.3.237,rs.golemba@sympatico.ca,15393880,000000124789911,3,,,3
356006,25-APR-12,24-APR-12,Celina,,en,174.94.3.237,rs.golemba@sympatico.ca,15393878,000000124790444,3,1,"After the call was inadvertently disconnected on your end, an agent should have called me back.",3
356007,25-APR-12,24-APR-12,Moses,,en,174.95.188.239,davek@bell.net,15385534,000000124769714,5,4,,4
356008,25-APR-12,24-APR-12,Hema,,en,69.158.176.238,peter017@sympatico.ca,15392764,000000124777726,5,5,"nothing, all my questions were answered ",5
356009,25-APR-12,24-APR-12,Salma,,fr,70.24.197.179,amrisi@sympatico.ca,15383352,000000124781510,1,1,"Absolument aucun service. Depuis 1 mois que nous vous demandons d'augmenter la vitesse de notre système DSL à 2.0 MB. Ça fait au moins 4 techniciens que vous nous envoyez et une douzaine de téléphones de 30-40 minutes. Rien ne bouge, service absolument inacceptable. 
André Risi
",1
356010,25-APR-12,23-APR-12,Asir raja,,en,70.26.37.8,daborn@sympatico.ca,15369008,000000124763694,5,5,My Bell modem power adapter failed. If that could have been prevented I would be happier. I was impressed by Bell's Built In Test caperbility which allowed you to remotly diagnose the problem and the speedy dispatch of the replacement power adapter.,4
356011,25-APR-12,24-APR-12,Padmanaban,,en,216.185.88.98,wallacefamily@sympatico.ca,15395952,000000124791925,4,1,"nothing, the problem was at my end.",5
356012,25-APR-12,24-APR-12,Vladimir,,en,174.89.163.90,abrender@sympatico.ca,15382952,000000124790683,5,5,Nothing comes to mind,4
356013,25-APR-12,24-APR-12,Manel,,fr,70.24.197.179,amrisi@sympatico.ca,15383354,000000124781032,1,1,"Absence totale de service. Malgré une douzaine de téléphone de 30-40 minutes et la visite à domicile de plusieurs techniciens, nous restons toujours avec une vitesse de .41 alors que nous avons droit à un service de 2 MB. Je pense qu'il y a seulement une solution et c'est de s'en aller ailleurs.
André Risi
418-683-3777",1
356014,25-APR-12,24-APR-12,David,,en,65.93.45.178,brjwoods@sympatico.ca,15384414,000000124776525,4,3,,5
356015,25-APR-12,24-APR-12,Lorrey,,en,76.69.97.33,ekloveshatner@bell.net,15386380,000000124781447,5,5,,3
356016,25-APR-12,24-APR-12,Mindy,,en,207.245.236.101,2toguys@sympatico.ca,15382496,000000124772323,1,1,"Not. Disconnected my internet in error
& it still isn't restored",3
356017,25-APR-12,24-APR-12,Leila,,fr,65.93.52.33,jeanpaulveillette@sympatico.ca,15388588,000000124784018,3,4,,4
356018,25-APR-12,24-APR-12,Denise,,en,64.231.169.222,randerson52@bell.net,15393180,000000124768498,5,5,I dont know,4
356019,25-APR-12,24-APR-12,Naveen,,en,64.228.142.204,ccmonty@sympatico.ca,15384758,000000124777450,3,2,I do not understand who my MSN service was just removed without my request?,4
356020,25-APR-12,24-APR-12,Aidin,,en,70.26.1.126,tim.tudor@sympatico.ca,15395406,000000124772181,1,1,"This call was a complete disaster. We were happy with our service and got a call FROM BELL recommending a move to a new service for less money. I spefically asked if there would be the need for equipment changes or upgrades and was told ""No, you'll just notice your internet becoming faster."" Less than 24 hours later we had NO INTERNET service AT ALL. UNACCEPTABLE. I DETEST dealing with Bell because 100 per cent of the time - I REPEAT 100 PER CENT OF THE TIME - the interactions are disastrous. There is never a problem-free interaction. I should have learned my lesson and hung up on your caller and, in future, I will do so. I will only ever contact Bell if I am in absolutely dire straits and, as for you calling and suggesting changes the answer will always be a polite hang-up. My experience is, GIVEN AN OPPORTUNITY TO SCREW UP, BELL DOES SO.",1
356021,25-APR-12,24-APR-12,John,,en,70.54.3.26,hilary.whitmey@sympatico.ca,15387864,000000124791181,5,5,taken less time,3
356022,25-APR-12,18-APR-12,Naim,,fr,207.96.205.12,linda_valle@sympatico.ca,15329412,000000124647855,5,5,,5
356023,25-APR-12,24-APR-12,Helmi,,fr,69.159.113.180,mfortin.6@sympatico.ca,15391444,000000124785203,5,5,Je l'ignore car je ne connais pas la cause de mon problème !,4
356024,25-APR-12,24-APR-12,Dawood,,en,70.49.51.65,gevangelou@sympatico.ca,15387280,000000124785741,4,3,,5
356025,25-APR-12,24-APR-12,Mohammed,,en,65.92.249.71,allan.readman@sympatico.ca,15383272,000000124767239,5,4,"Problem cleared shortly after my call.
This morning I had the same problem.
I waited till noon and it cleared by itself.

Thank You.",5
356026,25-APR-12,24-APR-12,Gerry,,en,70.27.133.52,barbara.ann@sympatico.ca,15383858,000000124780517,4,4,I wanted to know why I was being charged $48.95 when I had called originally and spoke to someone else and told the charge would be $38.95.  Gerry explained the reason so I am satisfied as long as I have a Fibe contract for my computer.,5
356027,25-APR-12,24-APR-12,Mohammed,,en,70.53.59.210,madeline.doyle@sympatico.ca,15390698,000000124776009,5,5,,4
356028,25-APR-12,24-APR-12,Mohamed,,fr,174.89.229.214,pekanfou@sympatico.ca,15392726,000000124774604,5,4,Moins de menu téléphonique,5
356029,25-APR-12,24-APR-12,Ashfaq,,en,72.38.225.194,dayles@sympatico.ca,15385594,000000124791554,4,4,,4
356030,25-APR-12,24-APR-12,Shirley,,fr,69.159.96.246,celedalou@sympatico.ca,15384798,000000124790047,5,3,,5
356031,25-APR-12,23-APR-12,Kevin,,en,64.229.135.32,wcash2@sympatico.ca,15381946,000000124741566,5,5,have sales reps that understand my past problems.,4
356032,25-APR-12,23-APR-12,William,,en,184.151.61.39,keeper50@sympatico.ca,15374244,000000124758688,5,3,Completely resolve the problem,4
356033,25-APR-12,24-APR-12,Susy,,en,74.198.9.183,oscarantonioflores@sympatico.ca,15392418,000000124778997,4,5,,5
356034,25-APR-12,24-APR-12,Sergio,,en,174.89.25.82,davidlenehan@bell.net,15385570,000000124788456,5,5,,5
356035,25-APR-12,24-APR-12,Karen,,en,74.12.87.177,fran.perkins@sympatico.ca,15386856,000000124768048,4,4,I was asking about the new virus and she said  don't worry. I would have liked an email from Bell to say this new threat has been identified and was under control. The paper said to go to a web site I'm glad I didn't,4
356036,25-APR-12,24-APR-12,Ashwini,,en,174.88.240.94,fusionelectric@sympatico.ca,15386972,000000124776421,5,5,None,4
356037,25-APR-12,24-APR-12,Maria,,en,50.101.45.81,suzanne.turnbull@sympatico.ca,15394950,000000124778842,5,5,nothing,5
356038,25-APR-12,24-APR-12,Erika,,en,76.71.154.53,anton.szasz@sympatico.ca,15383568,000000124787421,5,4,,5
354467,22-APR-12,20-APR-12,Duncan,,en,76.70.68.33,sandywhite000@sympatico.ca,15355618,000000124700680,5,5,"Duncan said he would call back in 10-15 minutes but did not. However, he did an amazing job at helping me set up a new email account and all was fine. He was very knowledgeable and patient. ",5
354468,23-APR-12,22-APR-12,Hassen,,fr,70.48.116.220,michel.pare3@sympatico.ca,15362538,000000124733315,3,1,Régler mon problème de serveur.,1
354469,23-APR-12,16-APR-12,Venkatesh,,en,70.31.9.169,pdemarco171@sympatico.ca,15304682,000000124598595,1,1,You have changed every thing that I had been originally offered without notice. My bills are rtdiculous. Ater 39 years this is the strike three. Bell will nevver be in my house again.,
354470,23-APR-12,22-APR-12,Mary-Jane,,en,65.95.107.144,joephyl@sympatico.ca,15361010,000000124725888,4,4,,4
354471,23-APR-12,22-APR-12,Kishore,,en,174.91.72.235,jenjones@sympatico.ca,15360802,000000124735927,4,4,"This representative and the last one I spoke to (less than three weeks ago) were both very soft spoken and their English was very accented which made understanding difficult.  When I contact you about a problem I cannot solve, I am already stressed enough that having to say, ""Pardon"" any number of times does not help me.  I should be able to understand a customer care representative!",
354472,23-APR-12,22-APR-12,Ricardo,,en,216.170.180.67,richardzuker@sympatico.ca,15363606,000000124736216,5,5,,4
354473,23-APR-12,22-APR-12,Walid,,fr,174.92.239.223,stemarid@bell.net,15364394,000000124731989,5,5,,5
354474,23-APR-12,22-APR-12,Salvador,,en,107.4.85.240,fransayers@sympatico.ca,15359836,000000124731794,4,5,,5
354475,23-APR-12,22-APR-12,Dashrathan,,en,70.31.73.163,fmatys@sympatico.ca,15359764,000000124731610,5,5,took too long to actually get someone with whom I could speak. I cannot fix my own problems without a technical experts help,4
354476,23-APR-12,22-APR-12,Arun,,en,64.231.203.171,waspnest@bell.net,15365054,000000124725541,5,4,I am still running very slow on computer2 and I looked in control panel and it showed low on the signal strength.   ,5
354477,23-APR-12,22-APR-12,Aidin,,en,142.46.224.160,theotts@sympatico.ca,15364692,000000124724881,5,5,Nothing,4
354478,23-APR-12,22-APR-12,Monica,,en,64.231.180.219,sheryl.dunn-greer@sympatico.ca,15364192,000000124736666,5,5,,4
354479,23-APR-12,22-APR-12,Divya,,en,76.68.112.21,rstaron@sympatico.ca,15363814,000000124725038,3,4,"Try to use people without an accent.  Its tough enough to resolve a problem without introducing another variable as trying to decode what they are saying with an accent.
The other thing that is disturbing is when the person introduces themselves as Mary or Brian or Mark or Jane or whatever with an Indian accent.  Come on guys let them be proud of their own names.  For example if a tech's name is Suresh for example, let them say...hello my name is Suresh, but you can call me Bill if thats easier for you.",4
354480,23-APR-12,22-APR-12,Monica,,en,65.94.101.127,tamjes36@sympatico.ca,15364574,000000124731277,3,1,We were cut off before problem was solved and operator did not call us back.,3
354481,23-APR-12,22-APR-12,Akrem,,fr,70.26.186.129,valerie.paquin@bell.net,15364908,000000124733564,2,1,"On essait de me rassurer en me disant que ma connexion Internet va fonctionner demain, que le technicien n'a peut-être pas terminé son travail, que le trouble allait être réparé pour lundi matin (aujoourd'hui). Énorme perte de temps. Internet fonctionne 5 minutes plus coupe pendant des heures. Mon patron exige que je change de fournisseur Internet. Je me fais enlever de l'argent sur ma paie parce que je ne peux pas travailler, parce que je ne dispose pas des outils adéquats (Internet). Très insatisfaite du service de Bell en général. ",1
354482,23-APR-12,22-APR-12,Nelly,,en,174.91.5.81,smileygirl58@bell.net,15364280,000000124727507,2,1,As usual the actual technician was FAR more helpful than the customer service representative. She did NOT have a clue.,3
354483,23-APR-12,22-APR-12,Mohamed Amine,,fr,70.55.172.128,boilygo1@bell.net,15358250,000000124730314,5,5,bien,5
354484,23-APR-12,22-APR-12,Rym,,fr,174.95.233.197,eliseboyer@sympatico.ca,15359526,000000124729638,1,1,Service téléphonique qui ne nous renvoie pas avec le standardistes de Tunisie.,1
354485,23-APR-12,19-APR-12,Juliio,,en,65.95.168.207,bpurandare@bell.net,15336652,000000124674284,4,4,,4
354486,23-APR-12,22-APR-12,Walid,,fr,64.228.87.154,pierre.gaouette@sympatico.ca,15363220,000000124731684,5,5,rien,5
354487,23-APR-12,22-APR-12,Akrem,,fr,76.65.91.119,petrescu@sympatico.ca,15363184,000000124728125,3,3,,4
354488,23-APR-12,17-APR-12,Ali,,en,70.52.158.54,thompson572@sympatico.ca,15321334,000000124618357,4,3,,4
354489,23-APR-12,20-APR-12,Tony,,en,70.51.130.10,mikelos@sympatico.ca,15353544,000000124689855,5,5,nothing,1
354490,23-APR-12,22-APR-12,Mohamed Radhouene,,fr,70.48.191.249,richardperron832@sympatico.ca,15363602,000000124725696,4,5,plus de vitesse sur internet bye merci,4
354491,23-APR-12,22-APR-12,Mohamed,,fr,184.144.218.61,hel.leveille@sympatico.ca,15360316,000000124724617,5,5,,5
354492,24-APR-12,23-APR-12,Alfredo,,en,174.91.131.14,j.lajtman@sympatico.ca,15372542,000000124757869,5,4,,5
354493,24-APR-12,22-APR-12,Mohamed Amine,,fr,184.145.187.204,entreedesartistes@sympatico.ca,15359572,000000124730649,3,4,"Ça va. Nous sommes heureux d'avoir retrouver internet mardi le 24 avril'12 vers 11:00hrs, grâce à la très GENTILLE JULIE.",5
354494,24-APR-12,23-APR-12,Imen,,fr,76.67.147.208,lavr2@sympatico.ca,15374806,000000124742870,5,4,,4
354495,24-APR-12,23-APR-12,Jose,,en,76.69.54.142,mikeandjoan@sympatico.ca,15376800,000000124745320,5,5,,5
354496,24-APR-12,23-APR-12,Charles,,en,76.65.27.108,lynne5@sympatico.ca,15375620,000000124748042,4,4,Skipping all the touch phone instructions at the beginning if the call.,5
354497,24-APR-12,23-APR-12,Julie,,en,192.75.172.1,janicehaines@sympatico.ca,15372772,000000124763970,2,1,"Fix the problem-I was advised that the internet server for my area was out of service.  The representative advised me that it should be up by 10pm-but it wasn't.  Today it is working again, but problem was not resolved at the time I needed it.  Very frustrating-should receive a credit for the downtime.",4
354498,24-APR-12,23-APR-12,Shroff,,en,174.91.131.96,DOWNING_71@sympatico.ca,15365486,000000124759616,5,5,Everything possible to prevent the service outage in the first place. ,4
354499,24-APR-12,23-APR-12,Ahmed,,en,70.51.207.32,honeybeeng@sympatico.ca,15372212,000000124743941,4,4,na,4
354500,24-APR-12,23-APR-12,Karen,,en,70.51.207.32,honeybeeng@sympatico.ca,15372214,000000124750066,5,5,na,4
354501,24-APR-12,23-APR-12,Melissa,,en,50.100.46.75,neilristovski@bell.net,15377406,000000124761686,4,4,,5
354502,24-APR-12,23-APR-12,Alonia,,en,69.158.188.31,richship@sympatico.ca,15379062,000000124753782,5,4,n/a,5
354503,25-APR-12,20-APR-12,Nabil,,fr,67.68.219.164,bibi1975@sympatico.ca,15347568,000000124704998,1,1,"Me dire le vérité, ne pas m'inventer d'histoire, RÉGLER MON PROBLÈME LE PLUS TÔT POSSIBLE ET NON 5 JOURS PLUS TARD.  En passant, Bell m'a fait perdre 3000$ car je n'avais pas internet pour faire mon travail. ",1
355016,21-APR-12,17-APR-12,Tabetha,,en,70.53.34.130,spollock@sympatico.ca,15320708,000000124618209,1,1,"Get rid of the ""At Bell, my voice is my password"" voice confirmation. It doesn't work. It doesn't save my recording. I'm always asked every time I call. It always fails. I waste a good 15 minutes on the call explaining to the customer rep that I don't want it. He/she puts me on hold for another 5 minutes to transfer me to some other department and the call often drops. 

Terrible experience. Puts Bell Customer Service at the bottom of the pile below Direct Energy and Rogers.",2
355017,21-APR-12,20-APR-12,Sooraj,,en,70.27.84.186,lorraine.bill@sympatico.ca,15352592,000000124688938,5,5,nil,5
355018,21-APR-12,20-APR-12,Paula,,en,71.101.135.131,rpudjezel1@bell.net,15355352,000000124690126,5,4,,4
355019,21-APR-12,20-APR-12,Neha,,en,69.158.76.56,landwherd@bell.net,15352264,000000124695321,4,4,nothing,4
355020,22-APR-12,19-APR-12,Ronald,,en,70.49.150.135,ingler@sympatico.ca,15339918,000000124674467,5,5,,5
355021,22-APR-12,20-APR-12,Srinivasan,,en,74.198.9.226,gsdunk@sympatico.ca,15350352,000000124704035,5,3,Problem  noted fri night so no Internet all weekend. ,4
355022,22-APR-12,19-APR-12,Adithya,,en,76.64.32.239,jamesstephens@sympatico.ca,15340162,000000124672741,4,4,,4
355023,22-APR-12,20-APR-12,Mohamed Nidhal,,fr,67.68.171.90,flann@sympatico.ca,15349700,000000124691029,3,3,je ne devrait pas etre oblige d'appeller a chaque fois que je recoie une facture,2
355024,22-APR-12,19-APR-12,Bry,,en,184.144.30.45,charlie-ricketts@sympatico.ca,15337142,000000124664836,1,1,Processed my request correctly instead of screwing it up. I've never seen such a high level of incompetence.,1
355025,22-APR-12,18-APR-12,Abdelalim,,fr,74.12.217.119,richard.moreau@sympatico.ca,15332526,000000124641318,5,5,Sincérement parfait,5
355026,22-APR-12,20-APR-12,Karen,,en,184.145.14.45,augiefu@sympatico.ca,15347306,000000124689419,5,4,,5
355027,22-APR-12,18-APR-12,Mohamed Taieb,,fr,67.68.4.63,jean-luc.garneau@sympatico.ca,15327954,000000124642415,3,2,Difficulté a me faire comprendre par le représentant,3
355028,22-APR-12,19-APR-12,Yousri,,fr,64.228.83.94,jlguillotte@sympatico.ca,15340584,000000124673060,5,5,Le probleme es que  faut que j appelle régulierement pour avoir droit a ce que  vous m offrer il y a toujours un oublie ,4
355029,22-APR-12,20-APR-12,Manel,,fr,70.48.190.64,r__chapdelaine@sympatico.ca,15354780,000000124686386,4,4,,5
355030,22-APR-12,20-APR-12,Jose,,en,65.93.207.244,ptdietrich@sympatico.ca,15354702,000000124701623,5,5,,5
355031,22-APR-12,20-APR-12,Fatma,,fr,67.68.111.211,t.line@sympatico.ca,15356344,000000124687065,5,5,,5
355032,22-APR-12,20-APR-12,Vidya,,en,174.91.216.198,robert.benson@sympatico.ca,15355164,000000124704332,3,2,Eventually connected dme with tech dept which arranged a technician visit here this morning (Apr 22/12) and he fixed probllem which was somewhere in basement of the condo bldg. Apparently fault was due to Bell/condo modifications.,4
355033,22-APR-12,20-APR-12,Arush,,en,74.14.162.146,vbrownell61@sympatico.ca,15356778,000000124687252,5,4,,4
355034,22-APR-12,20-APR-12,Arthur,,en,174.89.128.141,dempdan@sympatico.ca,15348944,000000124690522,4,4,Nothing,4
355035,22-APR-12,19-APR-12,Mohammed,,en,76.64.150.92,greggillis@bell.net,15339428,000000124671527,5,5,Mohammed was excellent and you can't get better than excellent!!!!,5
355036,23-APR-12,22-APR-12,Aquiles,,en,184.147.222.229,judyalbert@sympatico.ca,15361160,000000124730001,5,5,The only problem I incurred was sometimes understanding Aquiles with his accent.  He was very professional otherwise.,5
355037,23-APR-12,18-APR-12,Heithem,,fr,209.226.97.8,rogerdaniel@sympatico.ca,15332770,000000124649102,3,,"AVANT DE PARLER A HEITHEM. ON M'A TRANSFERER 2 FOIS AUX MAUVAISES PERSONNES.
J'AI DU PASSER 50 MINUTES POUR RESOUDRE
LE PROBLEME RELATIF A VOTRE NOUVELLE
FACTUREATION ENLIGNE... IL M'ETAIT 
IMPOSSIBLE DE LE FAIRE TEL QUE DEMAMNDE
PUISQUE VOTRE SYSTEME NE REPONDAIT PAS.",1
355038,23-APR-12,22-APR-12,Samatar,,en,74.14.149.190,kim.lodge@sympatico.ca,15361386,000000124730233,3,3,"This rep dug further into the problem and although he was not able to rectify the problem,  he was nice enough to find someone that could help with the issue. The only thing is that he did not introduce or warn myself or the other rep of the transfer. All of a sudden, I was off hold and thankfully said ""hello"" and the other rep was there.",2
355039,23-APR-12,22-APR-12,Mithila Maraj,,en,76.71.184.50,camosin@bell.net,15358408,000000124731189,4,4,Stop sending these surveys.,4
355040,23-APR-12,20-APR-12,Janani,,en,50.101.136.252,ernie.kish@sympatico.ca,15349512,000000124697471,4,4,,5
355041,23-APR-12,14-APR-12,Anis,,fr,76.68.172.86,jegglefield@sympatico.ca,15281862,000000124565787,4,4,,4
355042,23-APR-12,14-APR-12,Ahmed,,fr,76.68.172.86,jegglefield@sympatico.ca,15281864,000000124566231,4,4,,4
355043,23-APR-12,22-APR-12,Naoufel,,fr,76.68.188.61,robert_beauchamp@sympatico.ca,15363678,000000124733684,3,4,"je trouve toujours immorale qu'un compagnie qui réalise ses profits au Canada donne en sous-traitance son services a la clientèle outre-mer. Ce qui explique ma réponse a la question 4. Je demeure avec Bell pour l'unique et seule raison qu'il y a de la famille qui travaille chez Bell, ce qui ne sera pas éternel et me laissera le choix d'acheter mes produits d'une compagnie Quebecoise ou Canadienne et etre servi par des Quebecois ou des Canadiennes.",1
355044,23-APR-12,17-APR-12,Alvin,,en,70.50.80.64,landnlaw@sympatico.ca,15315938,000000124627957,4,3,A simpler billing system,3
355045,23-APR-12,20-APR-12,Jean,,en,148.87.67.201,cwensley@sympatico.ca,15348590,000000124697851,4,4,,4
355046,23-APR-12,18-APR-12,Med Amine,,fr,70.29.196.26,karijov@sympatico.ca,15328728,000000124650801,5,4,,4
355047,23-APR-12,22-APR-12,Hugo,,en,64.231.161.76,dho.strickland@sympatico.ca,15359206,000000124731041,5,5,"When I phoned Tech services and spoke to Hugo I was just phoning to determine the status of my appointment with the technician (12 - 6pm).  Hugo was incredibly helpful.  However, I felt it was really  unnecessary to speak to a technician to resolve this issue - since it was a scheduling question and not a technical question.  It would be better to have an option to speak to someone specifically regarding tech service appointments.",4
355048,23-APR-12,20-APR-12,Helmi,,fr,184.161.215.42,edith25@sympatico.ca,15349382,000000124699870,5,4,"Il y a toujours place à l'amération, mais pour le moment je suis satisfaite.",4
355049,23-APR-12,22-APR-12,Jacqueline,,fr,70.26.236.127,nicoleparadis2@sympatico.ca,15362894,000000124726035,5,5,,4
355050,23-APR-12,22-APR-12,Allan,,en,65.93.53.143,nellwood@sympatico.ca,15362852,000000124730660,5,5,,5
355051,23-APR-12,22-APR-12,Priyanka,,en,184.147.7.228,johnwedlock@bell.net,15361064,000000124732200,3,3,"Priyanka seemed to know what she was doing, but I found it very hard to understand what she was asking due to her accent. I did have to call Bell again today because she failed to reset my modem.",4
355052,23-APR-12,22-APR-12,Carolina,,en,206.130.173.59,remorazor@sympatico.ca,15363546,000000124725666,2,4,Employ better technicians ( honest ones),2
355546,21-APR-12,20-APR-12,Samiha,,fr,69.156.163.153,pare_pierre@sympatico.ca,15354296,000000124692727,3,4,"J'ai demandé si l'ajout ou le retrait des 40G supplémentaire pouvait être fait par internet? Elle a dit 'Oui, sous la section OPTIONS ET AJOUTS mais que je pouvais toujours appeler pour obtenir le service. J'étais devant cette page et l'option du 40G supplémentaire était là mais sans hyper lien. Donc NON accessible par internet. Je lui ai demandé si elle était certaine que l'on pouvait faire l'ajout par internet et elle a répéter EXACTEMENT la même réponse. J'en ai conclus qu'elle préfère que l'on appelle ... pour protéger sa job. Le lendemain (samedi) je suis retourner sur la même page et l'option d'ajout de 40G supplémentaire n'y était plus. Vraiment mauvais service. Si ce n'est pas accessible... Ne dites PAS que c'est faisable par internet.",4
355547,21-APR-12,19-APR-12,Marcus,,en,184.146.131.193,p.lindsay@bell.net,15343448,000000124664689,5,5,The technician's linguistic skills. There were times when I think we were at cross purposes. ,5
355548,21-APR-12,20-APR-12,Shinoj,,en,70.54.148.104,jbobor000@sympatico.ca,15351116,000000124690199,4,4,,5
355549,21-APR-12,19-APR-12,Nisha,,en,69.156.154.56,mclean_stu@bell.net,15342544,000000124678264,3,3,,4
355550,21-APR-12,19-APR-12,Preety,,en,70.54.122.147,salveta@sympatico.ca,15344690,000000124674122,5,5,Make the cost of the internet more reasonable for people who do not use it a lot.,4
355551,21-APR-12,20-APR-12,Med Heni,,fr,24.201.149.7,karoline.leblanc@sympatico.ca,15351930,000000124694852,5,5,vous n'auriez pas pu faire mieux!,5
355552,21-APR-12,19-APR-12,Manoj Sandra,,en,76.68.142.6,nick.rachey@sympatico.ca,15343248,000000124680801,5,4,,5
355553,21-APR-12,18-APR-12,Hector,,en,65.92.172.171,ramontreuil@sympatico.ca,15332240,000000124641168,5,5,,5
355554,21-APR-12,17-APR-12,Hannan,,en,174.88.49.48,dorothy.munro@sympatico.ca,15312140,000000124636351,3,2,contact in canada,3
355555,21-APR-12,20-APR-12,Cindy,,en,74.12.60.126,jmcrawf@sympatico.ca,15351458,000000124694996,1,1,Neither of us could understand the other. Part of the problem was a weak connection.,3
355556,21-APR-12,20-APR-12,Afef,,fr,70.26.197.9,bmorissette@sympatico.ca,15347670,000000124685820,3,3,,4
355557,21-APR-12,20-APR-12,Nader,,fr,69.156.205.132,depagi@sympatico.ca,15348996,000000124691590,5,5,C'ÉTAIT PARFAIT.,5
355558,21-APR-12,18-APR-12,Sriram,,en,70.24.0.217,roberta.johnson@sympatico.ca,15332704,000000124656722,1,1,"if you are telling someone you are going to call back, THEN CALL BACK!!

ISSUE IS STILL NOT RESOLVED! FIX THE DAMN THING!
AND I WELL NOT RECOMMEND SYMPATICO TO ANYONE..",1
355559,21-APR-12,20-APR-12,Chamseddine,,fr,70.48.18.66,joce.lou@sympatico.ca,15351500,000000124696554,5,5,TOUT EST CORRECT,5
355560,21-APR-12,13-APR-12,Mauricio,,en,174.88.35.149,michael.zinger@sympatico.ca,15275962,000000124554032,4,4,telepone call disconnected when tranferring to support representative,5
355561,21-APR-12,20-APR-12,Souhail,,fr,70.55.115.176,diane_chauvette@sympatico.ca,15349026,000000124701474,5,5,,4
355562,21-APR-12,20-APR-12,Reuben,,en,76.68.92.252,csr@sympatico.ca,15348568,000000124705460,5,4,,5
355563,21-APR-12,20-APR-12,Bernard,,en,74.12.86.54,ebarr@sympatico.ca,15349350,000000124693907,4,4,Have your representative speak more loudly.  I had trouble hearing Bernard.,4
355564,21-APR-12,15-APR-12,Hugo,,en,69.159.20.81,andy.peng@sympatico.ca,15286954,000000124576611,5,5,,5
355565,21-APR-12,19-APR-12,Hourry,,fr,70.26.229.37,Mariejlarouche@sympatico.ca,15335348,000000124674038,3,5,,4
355566,24-APR-12,23-APR-12,Adam,,en,64.231.207.244,t___cecile@sympatico.ca,15380904,000000124745319,3,2,"someone charged me a 100 internet cancellation fee for a transaction that I did not authorize and Bell was not able to remove the charge on my current bill which makes me have to pay the money this month and then have a credit the next bill. This is ridiculous that Bell doesn't have a system to instantly credit or reverse charges that Bell has made a mistake on. I asked what would happen if I didn't pay the entire bill considering that I would have a credit applied for the next bill and the CS rep informed me that I would likely have a late payment charge on my next bill. This particular call took over 25 minutes of my time for a mistake that Bell made and I expressed my concern that I would have to call again next month and spend another 30minutes on the phone to have the late payment charge credited if I choose not to pay the portion of my current bill that is, in fact, not my responsibility. I think it is a poor system of accounting that the customer should have to do without their own money for a month. Does Bell give interest on that money? The CS rep did whatever he could within the perimeters set out for him. This is not a survey response to his abilities yet, his constraints set forth by Bell. Fix this redundant system of accounting before you lose customers. I have already taken my cell business elsewhere for some of Bell's archaic practices.",2
355567,24-APR-12,23-APR-12,Edward,,en,70.54.10.245,nringma@sympatico.ca,15377638,000000124754272,1,1,The agents could have been better trained.  Why is that when I deal with an agent at a Canadian call centre I actually get thoughtful and intelligent help but when I speak with an agent at an off-shore call centre I get someone who is obviously referring to a manual in front of them but doesn't understand the system or the big picture.  Can Bell please go back to employing Canadians and bringing back support and service to the department that carries that title? ,1
355568,24-APR-12,23-APR-12,Jose,,en,69.158.114.158,jcalleja@sympatico.ca,15372868,000000124763573,3,3,"I was offered a Fibe bundle package which may be of interest to me but your representative was unable to send me a detailed email with all the required info (service, cost etc) for me to review.",3
355569,24-APR-12,23-APR-12,Phillip-Michael,,en,70.49.146.123,jandnsmith@bell.net,15372736,000000124760853,5,5,"the experience with the internet problem was excellent,but the question of my monthly bill was totally unsatisfactory.",
355570,24-APR-12,23-APR-12,David,,en,70.54.9.27,bushbunny1@sympatico.ca,15367824,000000124753512,4,,He was helpful. but don't know yet if the problem's resolved.,5
355571,24-APR-12,23-APR-12,Atiyah,,fr,174.92.170.173,simone.thibault@sympatico.ca,15380236,000000124751081,5,4,Rien de plus,4
355572,24-APR-12,23-APR-12,Lokeswaran,,en,142.46.224.163,wbkates@sympatico.ca,15381942,000000124762658,2,2,Unfortunately it was evident that the person had no idea what to do. Every few seconds he placed me on hold and went to ask someone a question. After all that it was not just a power cord but the whole modem needed replacing,3
355573,24-APR-12,23-APR-12,Med Amine,,fr,207.253.249.254,francois.pesant@sympatico.ca,15370860,000000124762091,3,4,,4
355574,24-APR-12,23-APR-12,Hency,,en,76.71.96.12,markri@sympatico.ca,15376126,000000124739969,5,5,quicker time to respond to a customers call,4
355575,24-APR-12,23-APR-12,Gilberto Jose,,en,174.91.14.192,z.gutkowski@sympatico.ca,15382392,000000124763071,5,5,,4
353935,22-APR-12,20-APR-12,Lorie,,en,70.26.65.41,gamtor@sympatico.ca,15349938,000000124700127,4,4,none,4
353936,22-APR-12,17-APR-12,Divya,,en,76.71.179.158,timbo851@sympatico.ca,15321364,000000124625549,5,3,,5
353937,22-APR-12,20-APR-12,Emna,,fr,184.145.184.226,rens@bell.net,15355000,000000124691977,3,2,Je ne pouvais pas me brancher sur d'internet. Le problème s'est réglé par lui même en après midi.,4
353938,22-APR-12,19-APR-12,Eric,,en,70.31.36.104,lucas447@sympatico.ca,15341906,000000124680196,1,1,,1
353939,22-APR-12,12-APR-12,Kim,,en,184.148.173.187,andrew.lynn@sympatico.ca,15261176,000000124536784,5,5,NA,5
353940,22-APR-12,20-APR-12,Darwin,,en,184.147.27.204,asc.vinden@sympatico.ca,15347264,000000124690052,5,5,every thing handeled 100%,5
353941,22-APR-12,19-APR-12,Naveenkumar,,fr,70.51.146.2,linberube@sympatico.ca,15341694,000000124684133,5,5,Rien,5
353942,22-APR-12,20-APR-12,Twinx,,en,64.231.115.23,bettyhabs50@sympatico.ca,15347546,000000124686968,5,5,,4
353943,22-APR-12,20-APR-12,Michael,,en,70.27.171.8,steveandjuanita_hunt@sympatico.ca,15356152,000000124687583,3,2,Forcing me to pay $4.95/month or $49.00 for a router that underperformes and is outdated is unacceptable. I would like to purchase my own router and send the Bell router back. From what I was told I would still be charged $49.00 to send back a router I don't want. I have already paid for it many times with the monthly rental. Alternativly Bell could provide a quality router and I would be happy to purchase it.,2
353944,22-APR-12,17-APR-12,Jessica,,en,70.53.105.11,cleveland.b.fox@sympatico.ca,15311160,000000124617750,4,3,Explain to a senior what would cause a major increase in internet charges over and above the 2GB existing allowance.,4
353945,22-APR-12,13-APR-12,Bernard,,en,65.93.91.169,doug.hughes2@bell.net,15263586,000000124547482,5,5,the first guy I had when I couldn't connect I couldn't understand and it did not go well I was told I had to wait 72 hrs. I did and still nothing I called back and the lady I talked to I had to grt her to talk slow but she got me up and running in about 20 min,5
353946,22-APR-12,20-APR-12,Eric,,en,184.144.10.136,peczholmes@sympatico.ca,15354444,000000124705349,5,5,Customer service rep Eric was very efficient but his accent made him hard to understand at some points,5
353947,22-APR-12,19-APR-12,Suresh,,en,70.53.5.196,jennifer.loachperry018@sympatico.ca,15340442,000000124679181,5,5,,3
353948,22-APR-12,20-APR-12,Mohamed Radhouene,,fr,70.51.45.197,monika42@sympatico.ca,15353676,000000124699633,3,3,,3
353949,22-APR-12,20-APR-12,Ahmed,,fr,70.51.45.197,monika42@sympatico.ca,15353682,000000124701224,3,3,,3
353950,22-APR-12,20-APR-12,Wynbert,,en,70.30.48.114,johnmurray@sympatico.ca,15351586,000000124697488,4,4,canadian content,3
353951,22-APR-12,18-APR-12,Vijayashanti,,fr,174.94.126.181,helen.tsouroudiakakis014@sympatico.ca,15327259,000000124661043,5,4,,5
353952,22-APR-12,20-APR-12,Eliena,,en,70.50.89.69,mikenleslie@sympatico.ca,15353546,000000124685533,4,4,Not sure at this time.,4
353953,22-APR-12,18-APR-12,Charles,,en,64.231.16.244,w.mcaulay@sympatico.ca,15334704,000000124648861,5,5,,5
353954,22-APR-12,19-APR-12,Jeff,,en,70.49.75.17,jkousaie@sympatico.ca,15340566,000000124664805,5,5,"My question was very simple, yet the agent gave me the info. I needed.  I now know how the new modem works.

thank you",5
353955,22-APR-12,17-APR-12,Edwin,,en,65.94.102.166,sarris@sympatico.ca,15320162,000000124633688,3,4,,4
353956,22-APR-12,20-APR-12,Suresh,,en,64.229.81.112,terryvon@sympatico.ca,15356450,000000124686093,5,5,,5
353957,22-APR-12,19-APR-12,Ann,,en,64.231.91.2,djycrow@sympatico.ca,15338132,000000124670864,5,5,nothing,5
353958,22-APR-12,20-APR-12,Emmanuel,,en,184.148.132.164,marionblair@sympatico.ca,15353072,000000124705461,5,5,,4
353959,22-APR-12,19-APR-12,Ashfaq,,en,74.15.39.219,cbflyboy@sympatico.ca,15337034,000000124681190,5,5,"Subsequent to the phone conversation, a phone technician came to our house to find the problem with the line and the low bandwidth. He found out that the entire time that we have been in this house and using Bell internet, that we have NEVER had high speed service because the wrong phone line was connected to the computer at the very start. This means that we have been paying a premium price for basic internet for five years. i need a customer service representative to call so we can discuss reinbursement.",3
353960,22-APR-12,19-APR-12,Huu,,en,184.145.58.171,ccucci@sympatico.ca,15337052,000000124671539,5,5,Nothing,5
353961,22-APR-12,20-APR-12,Samy,,fr,70.29.142.14,neault.jacques@sympatico.ca,15353916,000000124702394,2,4,"Embaucher des québécois au service à la clientèle.  Souvent les ethnies ont de la difficulté à comprendre notre problématique.  Je recommence à me demander si je vous recommanderais.  De grâce embaucher des gens qui ont de la vivacité d'esprit.
",3
353962,22-APR-12,16-APR-12,Catherine,,en,74.12.123.242,somsak@sympatico.ca,15306922,000000124602491,4,4,"If have some one can speak Chinese in internet

department that will be wonderful. ",5
353963,22-APR-12,19-APR-12,Ben Mahmoud,,fr,70.26.191.202,francine092@sympatico.ca,15338908,000000124682555,4,4,,4
353964,22-APR-12,20-APR-12,David,,en,142.238.254.106,ryebrown@sympatico.ca,15355418,000000124689120,5,5,,5
353965,22-APR-12,20-APR-12,Edwin,,en,142.238.254.106,ryebrown@sympatico.ca,15355420,000000124689107,5,5,,5
353966,23-APR-12,22-APR-12,Melissa,,en,50.101.250.223,ann.wiggins@sympatico.ca,15357841,000000124732840,5,5,,5
353967,23-APR-12,20-APR-12,Sergio,,en,174.91.124.12,alexmb01@sympatico.ca,15346936,000000124703466,3,4,Make your service reliable.  I have had 4 bell technician's come to my house in the last couple of months and had to call your technical support team repeatedly because of connection issues and slow service.,2
353968,23-APR-12,22-APR-12,Mohamed Bilel,,fr,70.52.79.65,limorian@sympatico.ca,15361738,000000124728182,5,5,,5
353969,23-APR-12,22-APR-12,Lor,,en,76.67.96.229,michael.flynn@sympatico.ca,15362508,000000124727931,5,4,,4
353970,23-APR-12,19-APR-12,Ivette,,en,70.31.19.36,rsderby@bell.net,15344566,000000124667376,4,4,,4
353971,25-APR-12,24-APR-12,Lotfi,,fr,184.151.114.107,lucie.dumouchel@sympatico.ca,15390478,000000124770003,2,1,"Vu que j'avais demande un debranchement pour le 31  mai ils ont fait une partie a l'avance ce qui a fait faire un debranchement de mon service internet, mais je n'ai pas pu le faire reactiver a causee de cette erreur",3
353972,25-APR-12,24-APR-12,Pamela E,,en,76.64.104.197,hotroc@bell.net,15387932,000000124767757,5,5,"just keep training your people the way the young lady that answered my call. She was curtious, friendly and new her job well.",5
353973,25-APR-12,20-APR-12,Samanta,,en,174.95.63.209,mhhoff@sympatico.ca,15353420,000000124695926,4,4,Plan upgrade was initiated on April 20 but getting it implemented took until April 25 ,4
353974,25-APR-12,24-APR-12,Jeffery,,en,184.151.114.202,bob.berthiaume@sympatico.ca,15384230,000000124782184,5,5,"quit changing the service, you offer and the disruption that the client has to go through to keep the service",5
353975,25-APR-12,24-APR-12,Hemanth Kumar,,en,69.158.166.90,parbillp@sympatico.ca,15392526,000000124766905,5,4,,4
354504,21-APR-12,17-APR-12,Samuel,,en,70.53.34.130,spollock@sympatico.ca,15320710,000000124617978,1,1,"Get rid of ""At Bell, my voice is my password"" voice confirmation. It doesn't work. I waste a good 5 minutes on this call. It fails. It doesn't save my recording. I waste another 5 minutes with the customer rep asking to have it removed. He/she transfers me to another department. Often the transfer drops. Once I was transfered back into the ""At Bell, my voice is my password"" voice confirmation.

This puts Bell Customer Service at the bottom of the pile below Direct Energy and Rogers.

Terrible experience.",2
354505,21-APR-12,20-APR-12,Aquiles,,en,70.54.141.16,mksanders@sympatico.ca,15353618,000000124699730,5,5,Nothing.  I had tried to solve the problem myself and couldn't.  The Bell rep took over my computer and systematically reviewed all the places that could have caused the problem until he solved it.  I couldn't have figured it out on my own.,5
354506,21-APR-12,12-APR-12,Achref,,fr,69.156.121.164,claude590@sympatico.ca,15262620,000000124537849,4,4,"Difficulté à comprendre son parlé, augmente le temps de résolution du problème.",1
354507,21-APR-12,18-APR-12,Krishidhar,,en,174.91.48.170,noreent@sympatico.ca,15331316,000000124651481,5,5,"I could have scheduled more time for your representative.  He offered to check on something else, and I  could not take advantage of his offer due to time constraints.",5
354508,21-APR-12,20-APR-12,Nisha,,en,76.64.41.123,fotoart@sympatico.ca,15349736,000000124702590,1,1,"solve my problems

i'm changing my account to wightman..",1
354509,21-APR-12,15-APR-12,Sukumar,,en,74.15.3.114,dleyes@bell.net,15288314,000000124580745,4,4,nothing,4
354510,21-APR-12,20-APR-12,Orlando,,en,67.71.86.206,thora.edwards093@sympatico.ca,15356526,000000124698805,5,4,,3
354511,22-APR-12,20-APR-12,Sharon,,en,98.150.127.218,ksteward@sympatico.ca,15352150,000000124700092,5,4,Less wait time on the phone for someone to answer.,5
354512,22-APR-12,18-APR-12,Nayeem,,en,64.229.149.58,kndopperman@sympatico.ca,15328978,000000124661950,5,4,he was a little hard to understand but with slow instructionsand once he took over the screen tte problem was  resolved i thank him for his paitance,5
354513,22-APR-12,18-APR-12,Ivan,,en,65.95.134.57,retiredpipeliner@sympatico.ca,15332468,000000124642643,5,4,It took a number of calls to resolve this issue,4
354514,22-APR-12,15-APR-12,Mindy,,en,70.31.223.219,hope_david@sympatico.ca,15289238,000000124579797,5,5,,5
354515,22-APR-12,20-APR-12,Jordan,,en,174.91.57.226,dastousp@sympatico.ca,15348751,000000124692777,4,4,pushed button for english and got french clerk initially and then had to wait a second time,4
354516,22-APR-12,20-APR-12,Brendan,,en,65.94.100.201,kathy.hill@sympatico.ca,15351942,000000124696985,5,5,Nothing,5
354517,22-APR-12,20-APR-12,Med Heni,,fr,70.26.180.92,n.rodrigue@sympatico.ca,15353896,000000124700132,5,5,rien de mieux.  Tout va bien,5
354518,22-APR-12,15-APR-12,Edwin,,en,76.64.128.191,teresacordeiro@sympatico.ca,15292998,000000124580115,5,5,,5
354519,22-APR-12,17-APR-12,Charles,,en,70.50.189.158,pat.gary@sympatico.ca,15318514,000000124628532,4,4,,3
354520,22-APR-12,20-APR-12,Jalel Eddine,,fr,67.68.111.211,t.line@sympatico.ca,15356342,000000124686947,5,5,,5
354521,22-APR-12,20-APR-12,Djouaihia,,fr,174.91.17.29,michel_mondou@sympatico.ca,15353478,000000124704922,1,1,"le 20 avril 2012 j ai parlé 3 personnes,les 2 dernier etait super bien mais la premiere etait franchement pas  competent en plus il ma dit qu il me rappeleraitdans les 5 minutes suivante et apres 20 minutes je me suis tanné et j ai moi meme recontacter bell ",1
354522,22-APR-12,17-APR-12,Alex,,en,70.52.156.178,tobago@sympatico.ca,15321414,000000124638566,4,4," everything is just fine, thank you",5
354523,23-APR-12,22-APR-12,Med Salah,,fr,69.157.132.241,pierregendron@sympatico.ca,15363250,000000124732417,4,1,"le techicien tunisien a diagnostiqué le problème qui n'était pas de son ressort m'a-t-il dit, mais qui est généralisé . Bell doit dans les 48 heures régler le tout.
Si les techniciens tunisiens parlent le français , il arrive que l'interlangue (leur accent non français) interfère et inhibe la compréhension..ce qui n'était pas le cas hier.",4
354524,23-APR-12,22-APR-12,Estephania,,en,174.92.179.163,percival.little@sympatico.ca,15363170,000000124729386,5,5,,5
354525,23-APR-12,22-APR-12,Luis,,en,70.27.136.95,rusticrod@bell.net,15363824,000000124734042,2,1,"Better speaking English.  Takes too long to get from A to B.  Always trying this and that and half the time, I don't believe they know how to fix the problem.  A customer doesn't have hours to spend on the phone to see what the problem is.  This happens everytime we call.",2
354526,23-APR-12,22-APR-12,Andrea,,en,70.54.2.117,tkiwala@sympatico.ca,15364746,000000124726740,5,5,Increase personal contact at the expense of the automated electronic/voice one.,5
354527,23-APR-12,22-APR-12,Zulfiquar,,en,76.71.56.250,brad_kuhn@sympatico.ca,15358284,000000124730100,5,4,,5
354528,23-APR-12,20-APR-12,Aymen,,fr,206.47.249.247,france.hamel@bell.net,15349766,000000124687911,2,2,"Il aurait pu régler le problème sans qu'un technicien doive venir à la maison.
il avait aussi une attitude un peu condescendante. Il a aussi mis beaucoup d'emphase que j'avais besoin de filtres sur ma ligne téléphonique ce que le technicien a démenti.
La question du code à 6 caractères...n'est pas une façon conviviale de servir les clients.",4
354529,23-APR-12,22-APR-12,Ashwini,,en,50.101.224.168,r.dillon@sympatico.ca,15363378,000000124727174,3,4,"The accents of your Indian techs is extremely difficult for older people like myself with poor hearing.
It took 3 techs and one and one half days to resolve the problem. ",4
354530,23-APR-12,22-APR-12,Rym,,fr,74.15.205.123,lavigueur.desjardins@sympatico.ca,15361622,000000124724354,5,4,"Ce fut très efficace et courtois!
merci.",4
354531,23-APR-12,22-APR-12,Cristian,,en,65.95.153.223,cedarhatch@sympatico.ca,15358540,000000124726438,5,4,,5
354532,23-APR-12,22-APR-12,Slah,,fr,76.65.131.181,rene.langevin2@sympatico.ca,15363552,000000124730530,1,1,Avoir recours à un ou une employée compétente.Je ne peux toujours pas me connecter à InternetCelle qui m'a répond est une vraie nouille qui ne connait rien au système Mac.Que quelqu'un de compétent me rappelle au 514-748-1262 car je ne veux pas attendre 15 mi.,1
354533,23-APR-12,22-APR-12,Carolina,,en,64.229.1.36,marie.varga060@sympatico.ca,15362166,000000124732499,2,3,"the person sort of new what they were doing, but the hard part was understanding what they were saying was hard to understand their english.",3
354534,23-APR-12,20-APR-12,O'Neil,,en,50.101.67.240,kathieh@sympatico.ca,15351934,000000124701402,5,5,,5
354535,23-APR-12,20-APR-12,Jose,,en,74.14.25.168,ieitzen@sympatico.ca,15350796,000000124690812,5,5,Make me the offer at least a year ago.  I couldn't resist this offer since we are on a small fixed income.,5
354536,23-APR-12,20-APR-12,Henry,,en,184.145.27.13,rdleswick@sympatico.ca,15354926,000000124685824,5,4,,5
354537,23-APR-12,20-APR-12,Dinesh,,en,70.29.45.43,barberee@bell.net,15347422,000000124701547,5,5,nothing,5
354538,21-APR-12,20-APR-12,Asma,,en,174.95.139.187,taylormunro@sympatico.ca,15356386,000000124689380,5,5,,5
355053,24-APR-12,23-APR-12,Rohit,,en,65.93.87.34,tonyparkin@sympatico.ca,15381390,000000124744962,2,1,The technician who was assisting us kept putting us on hold to talk to other technicians about our problem and then said he would call us back. He never called back. We eventually ended up solving the problem ourselves.,3
355054,24-APR-12,23-APR-12,Abir,,fr,184.145.183.209,moniqueblebel@bell.net,15377106,000000124740448,5,4,,5
355055,24-APR-12,23-APR-12,Chenrup,,en,50.101.249.194,mlou.cronin@sympatico.ca,15376980,000000124756146,4,4,Nothing that I can think of at the moment.,5
355056,24-APR-12,23-APR-12,Dashrathan,,en,76.69.22.110,pearle03@sympatico.ca,15378072,000000124738416,5,5,,5
355057,24-APR-12,23-APR-12,Salvador,,en,74.15.89.164,r.j.watt@bell.net,15378592,000000124759981,4,5,nothing,5
355058,24-APR-12,23-APR-12,Vladimir,,en,174.88.149.4,radleys@sympatico.ca,15378678,000000124749518,4,3,,4
355059,24-APR-12,23-APR-12,Ashfaq,,en,74.15.89.164,r.j.watt@bell.net,15378594,000000124755500,5,5,nothing,5
355060,24-APR-12,23-APR-12,George,,en,67.71.84.247,doronh@sympatico.ca,15369882,000000124751458,3,3,Your forms for registration for e-bill could be clearer,4
355061,24-APR-12,23-APR-12,Cristobal,,en,69.158.85.206,laurence.weizel@sympatico.ca,15374786,000000124763374,,,NOTE: I DID NOT TAKE PART IN ANY SURVEY.,1
355062,24-APR-12,23-APR-12,Alonia,,en,76.64.107.153,ritchie.al@bell.net,15379124,000000124746942,5,5,,5
355063,24-APR-12,23-APR-12,Sharon,,en,70.27.86.68,MCLEOD_61@sympatico.ca,15365614,000000124750265,5,5,"The experience was perfectly satisfactory.
I think the young woman who helped me was named Sharon (not sure about that) and she was delightful and very helpful)",4
355064,24-APR-12,23-APR-12,Maria,,en,64.231.40.172,dorset@sympatico.ca,15369892,000000124755314,5,5,Nothing,5
355065,24-APR-12,23-APR-12,Methil,,en,209.226.189.173,campbell.lorraine@sympatico.ca,15367918,000000124739529,4,4,All okay. It was my service man tat contacted you as I am hard of hearing and cannot deal with these things myself too well.,3
355066,24-APR-12,23-APR-12,Ronda,,en,69.159.65.15,jstrk2@sympatico.ca,15373850,000000124755095,5,5,it was fine,5
355067,24-APR-12,23-APR-12,Zishan,,en,76.68.108.10,enilsen@sympatico.ca,15370370,000000124756235,5,5,"I was so pleased when the gentleman took time to address my situation, and helped me; which I did mention this to him. The customer service throughout the phone call was very good, polite, and also helpful. Thank you",5
355068,24-APR-12,23-APR-12,Juliio,,en,74.14.91.169,pat-davidwright@sympatico.ca,15377898,000000124750512,5,4,"Done it the first time I asked about a month before yesterday's service call. No result then. 
The chap that came yesterday assessed the situation and dealt with it immediately.
He also came about 20 minutes after I hung up from talking to the technician. Great.",4
355069,24-APR-12,22-APR-12,Venkatesh,,en,184.147.232.44,bj.hagm@sympatico.ca,15358194,000000124727381,5,5,Getting to problem very time consuming,3
355070,24-APR-12,23-APR-12,Jose,,en,76.71.51.11,sylvia.speedie@sympatico.ca,15380868,000000124738517,5,5,,5
355071,24-APR-12,23-APR-12,Uzair,,en,70.26.38.69,bud.genn@sympatico.ca,15367812,000000124755770,5,5,none,5
355072,24-APR-12,23-APR-12,Jamie,,fr,70.55.211.173,jacquesgraymond@sympatico.ca,15372648,000000124740365,5,5,,5
355073,24-APR-12,23-APR-12,Myriam,,fr,65.93.49.209,rejane.mercier@sympatico.ca,15378926,000000124759812,5,5,,5
355074,24-APR-12,23-APR-12,Karthika,,en,70.49.235.13,junger@bell.net,15373962,000000124747309,5,5,,5
355075,24-APR-12,23-APR-12,Ruth,,en,70.50.6.97,butikofer@bell.net,15367826,000000124752794,5,5,realy nothing,5
355076,24-APR-12,22-APR-12,Oscar,,en,174.93.69.15,albarbjohnson@sympatico.ca,15357636,000000124733334,4,4,"maybe ensure that we have all the right features up to date on our internet and email service e.g. we had a limit on emails to be sent out, this is now changed",5
355077,24-APR-12,23-APR-12,Pascal,,en,74.15.241.9,foxglove.farm@sympatico.ca,15370776,000000124738748,5,3,I feel I am going to be out of pocket $ due to this change in service plus it may not work as well with no assurance I can be compensated for my time and trouble as well as lose of service in question.,3
355078,24-APR-12,23-APR-12,Philip,,en,76.64.20.72,g.gedeon@sympatico.ca,15371002,000000124765979,5,5,,5
355079,24-APR-12,23-APR-12,Alvin,,en,69.158.38.38,darrah911@sympatico.ca,15369192,000000124738664,4,4,My account was not totally reinstated to the way it was before. my account had 60GB of usage when I suspended it and when reinstated I was only given 25 GB of usage.Otherwise I was quite happy and impressed with the service I recieved.,5
355080,24-APR-12,23-APR-12,Elmer,,en,67.70.109.9,cmed@sympatico.ca,15368700,000000124763368,4,4,,3
355081,24-APR-12,23-APR-12,Sooraj,,en,184.148.134.191,dfancy334@sympatico.ca,15369544,000000124737131,1,1,Nothing. There was nothing that your  support staff could have done. He was merely trying to help me fix an issue created by another help desk unrelated to Bell. ,5
355082,24-APR-12,23-APR-12,Jacques,,fr,70.30.176.40,yduguay_9@sympatico.ca,15382242,000000124747523,4,4,,5
355083,24-APR-12,23-APR-12,Kathy,,en,74.14.47.129,waltere@sympatico.ca,15381880,000000124745887,5,5,Speak more clearly.,5
355084,24-APR-12,22-APR-12,Khaoula,,fr,199.243.67.10,sylvain.gregoire@sympatico.ca,15364524,000000124728614,3,5,"Temps d'attente très et trop long avant d'avoir un agent.

L'agent m'a fait faire des étapes inutilement avant de m'aviser que finalement le problème Internet était sectoriel et non pas local à ma résidence.",4
355085,24-APR-12,23-APR-12,Khalil,,fr,67.71.118.109,saspelchat1@sympatico.ca,15379858,000000124757634,3,2,"Envoyer un technicien sur place.Il semble que depuis l'installation du câblage de Bell, on éprouve des problèmes similaires (bruit sur la ligne téléphonique) et cela n'a jamais été réglé.  Le filage extérieur a été changé sauf une petite partie... qui devrait être faite (selon l'avis du technicien qui était venu sur place il y a environ 6 mois).",4
355086,24-APR-12,23-APR-12,P Senthil,,en,65.93.106.212,shurd5@bell.net,15380206,000000124756812,5,4,Nothing,5
355087,24-APR-12,13-APR-12,Mike,,en,184.147.36.247,sexystud@sympatico.ca,15270624,000000124545067,4,4,AN E-Mail informing that I would never have to pay a $2.00 fee for keeping my Bell Internet service on my Bell One Bill would have been niced as proof. I only got a reference number from the rep himself and i hope this is proof enough that he indeed will keep that promise.,3
355088,24-APR-12,23-APR-12,Suresh kumar,,en,184.144.36.241,salmar@bell.net,15379754,000000124765989,3,4,it took too long to rectify,4
355089,24-APR-12,23-APR-12,Slah,,fr,174.94.90.223,dantr6@sympatico.ca,15369142,000000124748391,5,4,rien,5
355090,24-APR-12,22-APR-12,Med Amine,,fr,76.71.193.163,marcelle.boivin@sympatico.ca,15362112,000000124733875,1,1,"Premièrement, il était trè insolent. C'est suffisant pour ne pas vouloir aller plus loin. Il réexpliquait toujours la même chose et même si je comprenait, il n'était pas content car je n'était pas contente. Bref me faire répondre la Tuinisie c'est pas ce que je veux avec Bell.",2
355576,23-APR-12,22-APR-12,Shaik Rameez,,en,174.93.148.76,tomkinsonmartha@sympatico.ca,15364770,000000124726119,5,4,difficulty understanding every thing he said.,4
355577,24-APR-12,23-APR-12,Jose,,en,67.71.9.37,paulaanne@bell.net,15377984,000000124743639,5,5,,5
355578,24-APR-12,23-APR-12,Frank,,en,74.14.84.168,diane.jim@sympatico.ca,15369600,000000124755032,4,4,,4
355579,24-APR-12,13-APR-12,Janet,,en,174.88.169.196,zbergeron@sympatico.ca,15272158,000000124549181,4,5,,4
355580,24-APR-12,13-APR-12,Radhika,,en,174.88.169.196,zbergeron@sympatico.ca,15272160,000000124548709,3,3,checked my account further back,4
355581,24-APR-12,23-APR-12,Kyle,,en,65.94.206.153,et__9@sympatico.ca,15370442,000000124749480,5,5,,5
355582,24-APR-12,23-APR-12,Eya,,fr,69.156.217.70,nvinhmy@sympatico.ca,15377658,000000124739282,2,1,utiliser un un représentant plus connaissant,4
355583,24-APR-12,23-APR-12,Emmanuelle,,en,64.231.25.39,turbl@sympatico.ca,15381534,000000124753789,5,5,waiting period,4
355584,24-APR-12,23-APR-12,Mohamed Ali,,fr,76.69.184.6,clairette.paquin@sympatico.ca,15368590,000000124746606,2,3,"
Un technicien plus compétent et qui parle pour qu'on comprenne. Il faut le faire répéter continuellement, on ne saisit pas les mots. On a repris à plusieurs reprises
un mot de passe donné sans résultat. Il nous a laissé en plan sans avoir résolu le problème créé par par ce mot de passe alors que le technicien à la maison avait saisi le problème.
Votre 2e technicien a été plus efficace. Problème de langue...  ",2
355585,24-APR-12,23-APR-12,Moses,,en,70.30.30.202,jmarcoux23@sympatico.ca,15373372,000000124747865,3,4,"hard to understand this rep on the phone - i'm sure he's a nice guy but with a non-native english speaking rep, the conversation can be difficult",3
355586,24-APR-12,23-APR-12,Kanchumarthi,,en,69.157.44.208,mizgala@sympatico.ca,15376914,000000124764783,4,4,,5
355587,24-APR-12,23-APR-12,John,,en,65.94.212.223,gord.hodgkins@sympatico.ca,15371590,000000124739349,2,1,My computer browser system went down and it indicated trouble with Sympatico. The tech. could not find anything wrong with my computer and suggested taking it to a techie. Later it all came back on it's own and I suspect a problem at the Sympatico site. I would have expected that your people would have been able to tell me that.,4
355588,24-APR-12,20-APR-12,Leslie,,en,65.95.123.29,darharrison@bell.net,15348736,000000124689511,5,5,Nothing it was great service,5
355589,24-APR-12,23-APR-12,Omar,,fr,65.92.37.3,robfra@bell.net,15379328,000000124743289,5,5,,5
355590,24-APR-12,23-APR-12,Lor,,en,174.95.86.99,owen.bucknor088@sympatico.ca,15377768,000000124740007,5,5,nothing,5
355591,24-APR-12,23-APR-12,Padmanaban,,en,174.93.168.242,earl.hawke@sympatico.ca,15370092,000000124762161,5,5,,5
355592,24-APR-12,23-APR-12,Celina,,en,174.89.128.93,paulajimmac@sympatico.ca,15377986,000000124751008,5,5,,5
355593,24-APR-12,23-APR-12,Carolina,,en,174.89.65.131,mbd.hutton@sympatico.ca,15376334,000000124741044,4,4,,3
355594,24-APR-12,23-APR-12,Luis,,en,64.231.197.64,louisewry@bell.net,15375414,000000124757878,5,4,,4
355595,24-APR-12,23-APR-12,Alejandro,,en,67.71.17.101,alex.vanderzand@sympatico.ca,15366218,000000124755620,5,5,,5
355596,24-APR-12,23-APR-12,Jordan,,en,70.31.225.247,lamontpa@sympatico.ca,15374702,000000124758951,4,4,Ask me after Apr 26 when a technician is supposed to deliver and install a new modem and router,4
355597,24-APR-12,23-APR-12,Priyanka,,en,174.91.10.61,diane.meyer@sympatico.ca,15369604,000000124759992,5,4,"If there is an outage in a specific area, have an automated message on your phone line or something that tells you that there is an outage in your area, rather than having to wait to speak to someone.  It would save Bell time because it would not tie up a customer service rep and would save the customer time not having to wait to speak to a rep.  ",5
355598,24-APR-12,23-APR-12,Heithem,,fr,207.236.206.102,parent.caroline@bell.net,15377868,000000124764565,3,4,Les compétences du conseiller était excellentes mais la communication était difficile dû à l'accent prononcé du conseiller.,3
355599,24-APR-12,23-APR-12,Patrick,,fr,50.100.104.47,tremblay.ginette3@sympatico.ca,15381464,000000124748874,5,5,nil,5
355600,24-APR-12,23-APR-12,Henry,,en,206.47.249.247,sharon.lynn@sympatico.ca,15380102,000000124758000,5,4,I don't think there is anything that could be improved on.  I was very impressed with the level of service that Henry provided.  He tried everything he possibly could to resolve my issue before concluding that the problem was with my modem and arranging to send a new one to me.  He was friendly and very polite.  It was a pleasure dealing with him and I let him know how pleased I was with the service he provided.,5
355601,24-APR-12,23-APR-12,Houssem,,fr,76.69.186.218,md.chaput@sympatico.ca,15376418,000000124754475,5,5,,5
355602,24-APR-12,23-APR-12,Ines,,fr,174.92.234.18,jlamirande@sympatico.ca,15373340,000000124740417,3,2,"premierement j,avais de la misere a comprendre par son parlé pas trop explication sa va pour le prochain compte",3
355603,24-APR-12,23-APR-12,Samson,,en,174.95.205.251,rsida@bell.net,15379568,000000124751721,4,4,,3
355604,24-APR-12,20-APR-12,Eric,,en,174.95.219.49,gchamberlain000@sympatico.ca,15349986,000000124692742,5,5,Phone in representatives are not all helpful. This one was. Also the Bellville mall representative was excellent.,4
355605,24-APR-12,23-APR-12,Temsu,,en,174.95.188.168,s.plati@sympatico.ca,15379672,000000124749161,5,5,"My only suggestion is to use more robust wording to detail that the ""My Bell Internet Service"" password can only be changed by calling Bell direct, in order to reset it.
I lost internet usage after changing it myself directly within the system (suggestion - the ability to do so should also be ""locked"" unless one calls Bell to change it).
The guide's wording is soft, it only indicates it ""should only be changed when directed by Bell"".  
Regrets - I didn't notice that line of information.  
The last password set up by Bell was not very secure, hence why I changed it (they set up the password as Canada55), which is a pretty weak password.  I have since changed it with Bell, during today's call, which resulted in a return of service.
Thank you to the CSR, Tamsin, for great service, and for being patient, as it took quite some time for my modem to reset, and to trouble-shoot gaining back internet access.",5
355606,24-APR-12,23-APR-12,Martine,,en,76.71.96.47,canon1@bell.net,15367928,000000124741778,5,5,nothing,5
355607,24-APR-12,23-APR-12,Brent,,en,70.52.187.225,bahiaone@sympatico.ca,15367010,000000124756838,5,3,"Offer better products--- Personal Vault did not work well and that is the reason I called; when I tried to use it, it took about one hour to process my backup and shut down unexpectedly! I uninstalled it.",3
355608,24-APR-12,23-APR-12,Rowen,,en,174.93.10.37,marj.lester@sympatico.ca,15376098,000000124743328,5,4,,5
355609,24-APR-12,23-APR-12,Rene Jose,,en,174.93.134.4,sheldoncohen@sympatico.ca,15380146,000000124747111,5,5,,5
355610,24-APR-12,23-APR-12,Med Amine,,fr,64.228.81.204,ttjmarsolais@sympatico.ca,15381522,000000124755386,5,5,rien,4
355611,24-APR-12,24-APR-12,Vijay,,en,205.210.222.150,edison.wai@sympatico.ca,15370144,000000124766401,3,2,,2
353976,25-APR-12,24-APR-12,Zee,,en,24.231.66.62,lornesmart@sympatico.ca,15390362,000000124787659,5,1,be better informed and care about what you do,1
353977,25-APR-12,24-APR-12,Lilian,,en,64.229.123.58,warriorchief@sympatico.ca,15395970,000000124775006,5,5,"She was very polite, quick and knew her job very well and I was quite happy with her and she spoke English very well too.",5
353978,25-APR-12,24-APR-12,Mohamed,,fr,67.70.198.193,mons2@bell.net,15391861,000000124781619,4,4,"Le problème a été finalement réglé le 6e jour.  Je demande un rajustement de ma facture mensuelle pour refléter la période de non disponibilité du service.

Pascal Sabourin
",3
353979,25-APR-12,23-APR-12,Sofien,,fr,67.71.78.233,richer.b@sympatico.ca,15379056,000000124743004,5,5,,5
353980,25-APR-12,24-APR-12,Chad,,en,174.88.7.67,alexanderscott@sympatico.ca,15383200,000000124787767,5,5,not-thing at this time!,4
353981,25-APR-12,23-APR-12,Houcem,,fr,67.71.78.233,richer.b@sympatico.ca,15379054,000000124741091,5,5,,5
353982,25-APR-12,24-APR-12,Nizar,,fr,67.68.166.96,concept.designers@sympatico.ca,15385184,000000124776478,5,5,Tout était parfait. Merci,5
353983,25-APR-12,24-APR-12,Rahul,,en,174.95.109.230,gsime@sympatico.ca,15387580,000000124768939,2,1,When you say you're sending a serviceman between 12 and 5 make sure you send one. I took the afternoon off work to be home and no  one showed up.,2
353984,25-APR-12,24-APR-12,Mansouri,,fr,69.159.137.148,marc.blouin4@sympatico.ca,15390850,000000124774230,2,4,Comportement plus patient et moins empressé d'en finir,4
353985,25-APR-12,24-APR-12,Snehalatha,,en,65.95.109.254,jdmoores@sympatico.ca,15388530,000000124769873,5,5,,5
353986,25-APR-12,23-APR-12,Annie,,fr,74.59.186.124,beclan@sympatico.ca,15367174,000000124746792,1,1,Nous rebrancher immédiatement puisque le problème a été créé par vous,1
353987,25-APR-12,24-APR-12,Omar,,en,76.69.151.147,jmetler@bell.net,15388898,000000124767787,5,5,It was all good,5
353988,25-APR-12,24-APR-12,Katherine,,en,198.96.82.30,ira.desilva@sympatico.ca,15388102,000000124781763,3,3,"Stop your people from trying to make every question into a ""sales pitch"".",2
353989,25-APR-12,24-APR-12,Wafa,,fr,174.93.244.39,blatour@sympatico.ca,15384178,000000124768718,4,4,Plus de facilité à naviguer dans les messages e-mail.,4
353990,25-APR-12,23-APR-12,Basker,,en,184.147.123.104,ag007@bell.net,15365978,000000124747377,5,4,,5
353991,25-APR-12,24-APR-12,Gregorio,,en,174.89.65.27,norob.nite@sympatico.ca,15392296,000000124773358,5,5,,5
353992,25-APR-12,24-APR-12,Jenette,,en,184.148.66.219,nclong@sympatico.ca,15392080,000000124770012,5,5,,5
353993,25-APR-12,24-APR-12,Gloria,,en,70.50.75.9,garrycooke@bell.net,15387084,000000124770204,5,5,Gloria was great patient helpful resourceful. She did not demonstrate any frustration or lack of respect with me who has sadly a very thick head and limited computer skills  ,5
353994,25-APR-12,24-APR-12,Samatar,,en,76.69.4.95,ray.parker@sympatico.ca,15393202,000000124789764,5,5,,5
353995,25-APR-12,24-APR-12,Mauricio,,en,70.53.101.57,thecatsmeowx2@sympatico.ca,15395320,000000124782420,5,5,everything you did was perfect thus led to a most satisfying resolve ...,5
353996,25-APR-12,24-APR-12,Ashwini,,en,174.95.200.175,hvanmelle@sympatico.ca,15387988,000000124772286,4,3,"I had two of the three computers back on the internet and was going to get the third computer a little later. She promised to call me in two hours, but never did. I also had a problem understanding her, but I do have a hearing problem, which is not her fault.
The reason for the call was that I had no internet the previous day, because of a local internet failure the previous day, whiich required resetting the modem and each computer.",4
353997,25-APR-12,24-APR-12,Natasha,,fr,184.144.195.241,laubo@sympatico.ca,15390004,000000124784766,4,4,Moins d'attente pour consulter et modifier le dossier.,4
353998,25-APR-12,24-APR-12,Allaura,,en,174.95.188.234,albert.hill@sympatico.ca,15383176,000000124787108,1,1,"I will view my options with Bell and most likely change to Cogeco. They have offered me: speed 50 Mbps and 250GB for $27.95/mth. However, main reason why I will change is due to the $55 charge on my toll free number: 1-877-607-7141. After four business days of waiting for Bell to phone me with an update, I had to call in yesterday and waste my time explaining to a another CSR for the four time why I do not have a live line on my toll free number!!!!",1
353999,25-APR-12,24-APR-12,Andre,,en,209.226.103.27,jllockner@sympatico.ca,15388864,000000124785844,5,5,"Andre called me Mrs, but never used my name. It wouldn't have improved the service, and it was amusing, but others might not find it so. ",5
354000,25-APR-12,24-APR-12,Mario,,en,184.144.40.188,rjcovert@sympatico.ca,15393512,000000124782390,5,5,,5
354001,25-APR-12,20-APR-12,Srinivasan,,en,209.226.103.27,jllockner@sympatico.ca,15351436,000000124695267,1,2,didn't really  understand my problem,4
354002,25-APR-12,24-APR-12,Nouha,,fr,76.68.175.157,denis.bourgoin@sympatico.ca,15385706,000000124781885,4,5,,4
354003,25-APR-12,24-APR-12,Satish,,en,76.71.236.42,jackie.lortie@sympatico.ca,15388270,000000124772396,5,5,,5
354004,25-APR-12,23-APR-12,Ricardo,,en,184.148.11.84,pelacombe@sympatico.ca,15378094,000000124743716,4,5,Can't think of anything!,5
354005,25-APR-12,24-APR-12,Lotfi,,fr,65.94.164.228,roxannepilote@bell.net,15393844,000000124768499,5,5,,5
354006,25-APR-12,24-APR-12,Lorrey,,en,70.26.57.71,mmccance@sympatico.ca,15391738,000000124773386,5,5,I was completely satisfied thank you,5
354007,25-APR-12,24-APR-12,Ale,,en,184.144.16.16,barrl@sympatico.ca,15383900,000000124770584,5,5,,5
354008,25-APR-12,24-APR-12,Myriam,,fr,76.65.56.75,btabti@sympatico.ca,15384458,000000124787201,5,5,RIEN,5
354009,25-APR-12,24-APR-12,Souheil Kilani,,fr,174.95.240.139,suzgil@sympatico.ca,15394964,000000124768007,3,1,Je n'ai pas eu de réponses à mes questions,3
354010,25-APR-12,24-APR-12,Ahmed,,fr,67.68.217.135,blpco@sympatico.ca,15384202,000000124780607,4,1,"informer le client sur les options concernant la capacité par mois du débit total de la réception sur les jeux et programme, il n,y a pas moyen de connaitre
qu,elle est la charge recu, et la date de la période dans le mois. merci b. COTE 450-563-1319",5
354011,25-APR-12,23-APR-12,Reuben,,en,174.93.44.37,dmeg24@sympatico.ca,15369764,000000124765914,5,5,,4
354012,25-APR-12,23-APR-12,Denis,,en,70.27.46.95,ivo.spadotto@sympatico.ca,15372496,000000124744272,5,5,,5
354013,25-APR-12,24-APR-12,Cindy,,en,65.95.173.115,kmahler@sympatico.ca,15389736,000000124774622,3,2,"Bell has a typical capitalistic attitude;profit first!you have no compassion for the individual in a bind.",2
354014,25-APR-12,24-APR-12,Oscar,,en,74.14.221.110,jwright4@sympatico.ca,15389380,000000124767495,1,1,,1
354015,25-APR-12,24-APR-12,Bernard Vijay,,en,74.14.221.110,jwright4@sympatico.ca,15389382,000000124779264,1,1,,1
354016,25-APR-12,24-APR-12,Hemavathi,,en,65.93.199.51,lmorton-murray@sympatico.ca,15390308,000000124782590,3,1,"She let me answer a whole bunch of questions, then after awhile said, ""oh you'll have to call HP about this"". Would have been nice to be told that from the start!!",3
354539,21-APR-12,20-APR-12,Mario,,en,70.50.108.126,wharf@sympatico.ca,15356970,000000124703976,5,5,it was good,5
354540,23-APR-12,22-APR-12,Eduardo,,en,69.156.6.207,rgoodearle@sympatico.ca,15363578,000000124730560,5,5,,4
354541,23-APR-12,22-APR-12,Hemavathi,,en,184.147.27.220,dwculbert@sympatico.ca,15359422,000000124725514,4,5,language,4
354542,23-APR-12,22-APR-12,Mohamed,,fr,216.218.29.195,jyoullou@sympatico.ca,15361210,000000124733431,4,5,Rien de plus,5
354543,23-APR-12,22-APR-12,Venkatesh,,en,70.51.124.228,judit@sympatico.ca,15361156,000000124724140,5,5,nothing,5
354544,23-APR-12,22-APR-12,Diego,,en,50.101.160.215,gwthomas@sympatico.ca,15360242,000000124736561,5,5,,5
354545,23-APR-12,20-APR-12,Ritwik,,en,65.93.88.36,lidswaters@sympatico.ca,15352442,000000124704811,5,5,,5
354546,23-APR-12,19-APR-12,Katlin,,en,184.146.121.102,brewerarbee@sympatico.ca,15336688,000000124681764,3,1,"Bell has been 'illegally' not paying me bundling discount for years.   Everytime I call, they say I'll get discount and I never do.   I spoke to several reps recently.  One hung up on me.  I was put on hold for long periods of time.  Maria tried to help.  She says I'll get $50 rebate, ref. 124681764.  I'll believe it when I see it.   I should get hundreds of dollars rebate.  As stated, I belive Bell has has illegally continuously overcharged me.   Bell should be able to charge correct bills.  It should not be up to me to tell Bell I'm not getting bundling discount.   One rep told me I could only get 3 months discount because I should have told Bell they were charging to much.  That is ridculous because (1) I have previously told Bell (2) Bell should be accountable to charge correctly.   Will I change to Rogers?   Will I sue Bell?   I'll determine what I do.  It would certainly be helpful at this point if someone looked at my bill history and did the HONEST thing ... provide me full rebate for all bundling discouts I did not receive.   Also, I would like Bell to actually start giving me my discounts.  I'm not mad at any particular Bell representative.   I'm not mad at all.   I simply stated facts.  Once again, I invite Bell to do the HONEST thing, that is all I request.",1
354547,23-APR-12,22-APR-12,Mounira,,fr,174.91.190.16,mleponpon@sympatico.ca,15362664,000000124725612,5,4,,4
354548,23-APR-12,20-APR-12,Julie,,en,174.91.222.27,dianne004@sympatico.ca,15349040,000000124685789,2,3,No comment. Tool upset ,2
354549,23-APR-12,18-APR-12,Abderrahmen,,fr,70.50.124.174,desmad@sympatico.ca,15325400,000000124646399,5,5,Je dois signaler la tolérance et la compréhension de votre conseiller ainsi de l'aide et l'attention donnée. Chapeau! ,4
354550,23-APR-12,15-APR-12,Nandhini,,en,69.158.13.251,1skasjulien@bell.net,15286426,000000124580990,4,4,nothing the tech. you was great and our bell world better,5
354551,23-APR-12,22-APR-12,Mithila Maraj,,en,184.144.134.32,garryjsmith@sympatico.ca,15359932,000000124732867,5,5,Nothing! I was very pleased!!!,5
354552,23-APR-12,22-APR-12,Susan,,en,174.95.152.89,evictory@sympatico.ca,15359650,000000124729496,1,1,"Spent an hour and a half on the phone.  She had me reset the modem 3 times and still couldn""t get the internet up.  Finally she said she would fix on her end and call me back in 20 minutes.  She never called back.  I ended up calling back in at 4:15 p.m. to get resolved with another one of your representative.",2
354553,23-APR-12,22-APR-12,Abdul,,en,76.69.54.245,rjk24@bell.net,15363628,000000124734140,4,4,,3
354554,23-APR-12,22-APR-12,Venkatesh,,en,64.228.211.56,jbreton1@sympatico.ca,15360688,000000124728017,4,3,nothing.  my situation required a technician who came today. Fabulous.,5
354555,23-APR-12,22-APR-12,Aidin,,en,64.231.119.44,fmcoulter@sympatico.ca,15359774,000000124726770,2,2,"To start, the person who called me ""ridiculous"" when I asked for the same deal that my daughter had could use some customer service training.  I've been a customer for over 50 years, yet I was told I could not get as good a deal as her......what message are you sending me.  I need to think about whether I will stay with Bell in the future.....",1
354556,23-APR-12,16-APR-12,Luis,,en,70.73.101.56,Michael_Egan@sympatico.ca,15293844,000000124609438,4,4,Make it easier to actually speak to a service representative to explain the probllem.,3
354557,23-APR-12,18-APR-12,Richard,,en,69.159.3.245,gramiotti@sympatico.ca,15326924,000000124647113,5,5,"nothing all went very well.,thank you.",5
354558,23-APR-12,22-APR-12,Patricia,,en,69.158.72.153,jderbyshire@sympatico.ca,15360710,000000124726238,5,5,nothing - Bell employee was extremely competent and friendly - solving my problem swiftly.,5
354559,23-APR-12,22-APR-12,Bob,,en,76.69.26.245,gn.macleod@sympatico.ca,15360124,000000124736104,5,5,,5
354560,23-APR-12,16-APR-12,Gopi,,en,174.89.110.231,zolis@sympatico.ca,15308622,000000124609712,2,1,i want to somebody that understands and how to resolve a problem and is more proficient in the english languege then me not somebody canot speack it very well? right eh.,3
354561,23-APR-12,20-APR-12,Seshadri,,en,70.26.14.92,v.zakoor@sympatico.ca,15345954,000000124685155,1,1,"Listen and not accuse the client of not knowing how to turn off their modem. Drop the attitude would be another good place to start. Your rep. all but called me a liar. I was very patient because I was hoping they could resolve the problem. When the rep realized they could not and that the browser was not the problem,(meaning they were wrong). I  had to prove to your rep that the modem was the problem but hooking up through my neighbours. Also, your rep constantly interrupted me and started talking when I was speaking. He was frustrated and not helpful at all. I told him that I would have to find the solution myself. He used a piece of software to connect to my computer (no problem), but then never returned the speed back. Not at all pleased with the service. You used to have the best service in the business which is why I never even attempted to look elsewhere.In the future I will not let any of your technicians speak to me like that. I have been a decent customer and do not deserve to be treated so disrespectfully.

By the way, I did find out the problem, but have yet to have it resolved. Yes, I found the resolution on your website, here is the link (oh and why does your staff not know about this known issue)
http://internet.bell.ca/index.cfm?method=content.view&category_id=615&content_id=12135

The problem I am having with resolving the issue is installing the driver. I was able to download the correct driver, but not able to install it. I did call back the next day..... but that is another rep and I have not received a survey to talk about that person.",1
354562,23-APR-12,22-APR-12,Moses,,en,70.54.148.118,mario.divittorio@sympatico.ca,15362210,000000124734451,5,5,"Nothing, it was a very positive experience. ",5
354563,23-APR-12,22-APR-12,Nems,,en,70.24.162.24,gobbels@sympatico.ca,15360126,000000124732876,3,4,,4
354564,23-APR-12,22-APR-12,Imed,,fr,67.70.50.17,dandrouin3@sympatico.ca,15358942,000000124734566,5,5,,5
355091,23-APR-12,22-APR-12,Matthew,,en,74.15.242.50,laur.mich@sympatico.ca,15361616,000000124733946,4,4,Improve wait times on hold.  Give the rep more information about the reason for a widespread internet portable outage.,4
355092,23-APR-12,22-APR-12,Khan,,en,65.92.13.75,btowers@sympatico.ca,15358344,000000124726562,5,4,"change the way you bill the customer, any discounts or savings should not be paid to bell on the first or second billing, and then credited back to the customer. I am currently satified call me back after a month and my first billing hopefully there are no dificiencies on the Bill. Thanks Brad",4
355093,24-APR-12,23-APR-12,Haythem,,fr,69.156.160.138,gerard.lavallee@sympatico.ca,15371326,000000124742719,5,5,,5
355094,24-APR-12,17-APR-12,Med Amine,,fr,184.145.218.204,malro@sympatico.ca,15316734,000000124622885,5,4,"Je n'ai rien à ajouter; j'ai reçu toute l'information désirée.",5
355095,24-APR-12,23-APR-12,Priyanka,,en,174.95.200.228,SOBIEF@sympatico.ca,15365704,000000124765220,4,4,not have the interuption in the area,4
355096,24-APR-12,23-APR-12,Leila,,fr,76.67.187.211,bergerie.pgk@bell.net,15367242,000000124740395,5,5,,5
355097,24-APR-12,22-APR-12,Mario,,en,174.88.10.67,merouleau@sympatico.ca,15362466,000000124728498,5,4,,5
355098,24-APR-12,23-APR-12,Pradeep,,en,174.95.144.242,rmoleary@sympatico.ca,15379212,000000124745977,5,5,,5
355099,24-APR-12,23-APR-12,Mohamed Bilel,,fr,76.69.99.97,dianeforest@sympatico.ca,15369616,000000124743248,5,5,,5
355100,24-APR-12,23-APR-12,Houda,,fr,69.157.177.54,d2945@sympatico.ca,15368984,000000124751950,5,5,,5
355101,24-APR-12,23-APR-12,Eric,,en,76.71.53.180,theo.robert@bell.net,15381196,000000124756961,5,5,"Really nothing. I am quite impressed. Received a new modem the very next day as promised. Working great!
Thanks.
Theo Robert",5
355102,24-APR-12,18-APR-12,Sandra,,en,184.151.61.137,pr.clancy@sympatico.ca,15332045,000000124644482,4,,"Do you feel your inquiry was resolved?

will know when next Bell-Bill come,s in. ",4
355103,24-APR-12,23-APR-12,Djamila,,en,65.92.57.9,dianne.e.beaty@bell.net,15369628,000000124747667,5,5,,5
355104,24-APR-12,23-APR-12,Hemanth Kumar,,en,76.67.114.231,rsavery@sympatico.ca,15379550,000000124754091,2,1,the person i was talking with did not have a great command of english amnd spoke much too fast - did not resolve my issue - as he was not sensitive to the fact i might npt know the names for all the equipment involved - too much is taken for granted and i am sorry - but if you can provide me someone who speaks clearly and  would walk me thro the steps I would appreciate same. do you not have a point by point presentation regarding my problem,2
355105,24-APR-12,23-APR-12,William,,en,174.91.48.221,yg.burnside@sympatico.ca,15382254,000000124751233,5,5,,5
355106,24-APR-12,23-APR-12,Quintin,,en,70.30.24.208,susan.cole@sympatico.ca,15380760,000000124763371,5,5,"It was my very first time using a Playbook and I had trouble navigating after Quitin successfully connected my device to the network.
It would be helpful if the technicians were given some basic training on how to use a tablet type device. I eventually figured out how to ""swipe"" to get to the next frame.
",5
355107,24-APR-12,23-APR-12,Moses,,en,70.55.24.205,leslie.fagan@sympatico.ca,15374984,000000124747704,5,4,,5
355108,24-APR-12,23-APR-12,Kayange,,en,70.24.223.223,rita.chazin@bell.net,15379112,000000124757911,2,2,"computer and TV were not working after
installation...partly my fault",4
355109,24-APR-12,23-APR-12,Hourry,,fr,70.51.11.40,mongkolborey@sympatico.ca,15377094,000000124754766,5,5,,5
355110,24-APR-12,23-APR-12,Nelson,,en,74.14.165.238,bmcmullen01@sympatico.ca,15367502,000000124762629,5,4,,5
355111,24-APR-12,23-APR-12,Iris,,en,174.92.15.156,fbirmingham@sympatico.ca,15370630,000000124755530,5,5,,5
355112,24-APR-12,23-APR-12,Patrick,,en,70.24.223.19,twoody@sympatico.ca,15381552,000000124754793,4,4,"I have had this problem since june 2011. After many calls, all recorded by dates. The employees who came to my house were very good, but after many changes they still could not give me a reliable internet. your outside cables to the JWI were in bad condition. The access to the JWI was impossible. I have written confirmation of this from an employee. Finally today an employee named Terry Ngo came and fixed the problem better than before. Your cable from my house to the JWI is still not the best. You should not be selling and charging for Fibe 16 when it is not fully available. Boy the bell surely has changed since I retired and not for our customers. In the past I have dealt with many customers in the repair end of Bell Canada and I do not ever remember treating a customer as I have had to endure over the past 9 months.  Tom Hill",1
355113,24-APR-12,22-APR-12,Moussa,,fr,70.30.238.77,speleocrack@sympatico.ca,15364346,000000124736711,5,5,non,5
355114,24-APR-12,23-APR-12,Med Amine,,en,74.198.164.206,mmouradian@sympatico.ca,15377032,000000124759541,5,5,,4
355115,24-APR-12,23-APR-12,Umesh,,en,70.50.61.182,dennis_zoskey@bell.net,15369488,000000124750011,1,1,I need to be able to connect a hand held computer to my wireless system it has to be able to accept VPN your company says they dont support this.Is this true?,2
355116,24-APR-12,23-APR-12,Haythem,,fr,70.49.65.52,nicole.morel@sympatico.ca,15377504,000000124751376,5,5,"rien de plus , merci",4
355117,24-APR-12,22-APR-12,Noureddine,,fr,65.92.238.227,mariobeaulieu@bell.net,15362214,000000124727064,3,1,"Bonjour,
J'ai due parler à (3) représentants cette journée là. Concernant le Monsieur susmentionné, je ne me souviens pas vraiment de sa ""prestation"". Cependant, concernant le Monsieur avec qui j'ai discuté vers 16h30, ce dernier devait me rappeler à 17 hres et il ne la pas fait! C'est pourquoi j'ai rappelé une 3e fois  vers 18h30 (le problème n'étant toujours pas réglé). Ce dernier a été très patient et gentil, mais il ne pouvait m'aider soit disant parce que le problème était probablement ""ma connection murale"". Alors j'ai due me débrouiller et là je me suis aperçu que les (2) techniciens de Bell qui sont venus chez moi l'an dernier, avaient connecté les fils (à la boîte d'entrée de mon apart) d'une  manière qui fesait que ma plaque murale n'était plus en réseau!  ",2
355118,24-APR-12,23-APR-12,Amir,,fr,65.92.221.5,cojopa687@sympatico.ca,15368734,000000124755240,5,5,tout est parfait,5
355119,24-APR-12,23-APR-12,Chekib,,en,174.95.237.174,gregoire32@sympatico.ca,15371686,000000124758349,1,1,"Call back like promise, second time in a row, poor service. The customer service is
getting worse..i'm really thinking of changing provider.",1
355120,24-APR-12,23-APR-12,Donna,,en,74.15.93.216,hughesg@sympatico.ca,15372302,000000124739043,4,4,nothing I can think of offhand.,4
355121,24-APR-12,23-APR-12,Naziha,,fr,76.71.188.250,jeeceesav@sympatico.ca,15373038,000000124757982,5,3,,4
355122,24-APR-12,22-APR-12,Radhia,,fr,70.26.191.140,jacqueline_reid@bell.net,15360594,000000124728560,5,5,,4
355123,22-APR-12,18-APR-12,Daniel,,en,65.93.90.121,carolepaul@bell.net,15324250,000000124660108,5,5,,5
355612,24-APR-12,23-APR-12,Lisa,,en,74.15.240.129,vj.seligy@sympatico.ca,15381800,000000124738797,4,2,"We are long-term customers, not trying to cause trouble but maintain confidence in our support of the BELL enterprise. Making the call to ask (as instructed by Bell's letter) about what's next after the soon to be ""obsolete services"" was very surprising--just ""round-about"", vague information. The person answering me was basically carefully following cript--responses were no more than what was really given in fine print, that we had to search as a footnote (indicated by ""2"" in 6pt font of the letter)and 6pt in the lower part of reverse side of letter- why leave 80% space empty (give info in 6pt FONT?. I got more out of going to various websites in the end. Basically basically BELL is leaving customers with useless techno-junk to dispose of (eye-sore units attached to our house- ours on front 2nd fl.exterior wall, but also interior-wall will now have a hole to fill made previously by Bell technician--who repairs that?), more importantly customers like us will be paying  paying much more (3X?) for what is now quite irratic WIFI services (anything coming in video/HDMI quality will cost), but at the same time BELL can't tell us openly what we will be paying because they can't estimate it, yet we will have to commit to a 1 year contract a head of time and then find out what the rate will actually be. At present we are leary about how to approach this techno-flip/turnover. Hence response to #4. Just be up front and clear that is what customers expect.",
355613,24-APR-12,23-APR-12,Twinx,,en,184.144.4.88,eblackb@sympatico.ca,15370110,000000124743663,4,4,lower prices,4
355614,24-APR-12,23-APR-12,Anis,,fr,67.68.104.218,olivier-dube@sympatico.ca,15377716,000000124760114,4,4,"Rien d'autre, tout était parfait.",4
355615,24-APR-12,23-APR-12,Juan,,en,70.26.133.113,ayuffa@sympatico.ca,15366916,000000124746030,5,5,You are the best in every respect.,5
355616,24-APR-12,23-APR-12,Badreddine,,fr,65.94.165.101,mamielour@bell.net,15375816,000000124747084,5,5,,5
355617,24-APR-12,23-APR-12,Med nejib,,fr,67.71.180.50,zilob@sympatico.ca,15382436,000000124758577,1,1,Écouter le client.,1
355618,24-APR-12,23-APR-12,Jeannette,,en,174.89.102.234,geoffrey.mccaffery@sympatico.ca,15371274,000000124764492,5,5,,5
355619,24-APR-12,23-APR-12,Mario,,en,174.95.205.115,5cansofsoup@sympatico.ca,15365386,000000124763787,3,3,"I had asked for a credit for the time my internet was down, I was told to call the business office, i don't think that is good customer service, why do I have to call anyone, you have the information to credit my account, I left my office number and someone was supposed to call when the outage was resolve, no one did.",3
355620,24-APR-12,20-APR-12,Med Salah,,fr,70.29.222.28,rejeanlebel1@sympatico.ca,15354970,000000124694437,4,4,,4
355621,24-APR-12,23-APR-12,Moses,,en,50.101.145.153,whb@sympatico.ca,15382004,000000124758756,4,2,The service from the rep was good. Unfurtunately the server in our area was down for the whole night. My son had a project due the next day and needed the internet,4
355622,24-APR-12,18-APR-12,Anusha,,en,174.89.170.28,grmartinez@bell.net,15327000,000000124659357,1,1,,1
355623,24-APR-12,23-APR-12,Alexander,,en,50.101.145.153,whb@sympatico.ca,15382006,000000124763048,4,2,Get the server fixed faster. It was out all night,4
355624,24-APR-12,23-APR-12,Gregorio,,en,65.94.37.35,e.bates@sympatico.ca,15370062,000000124751974,5,5,Nothing,4
355625,24-APR-12,23-APR-12,Basker,,en,184.147.208.62,christavanbargen@sympatico.ca,15368460,000000124752558,4,5,nothing,5
355626,24-APR-12,23-APR-12,William,,en,64.229.65.192,tridico@sympatico.ca,15381484,000000124765987,5,4,william 691460 was excellent,4
355627,24-APR-12,18-APR-12,Cherif,,fr,74.12.231.122,michel.fraser@sympatico.ca,15330632,000000124659139,4,4,,5
355628,24-APR-12,22-APR-12,Dan,,en,76.67.31.31,andy.lock@sympatico.ca,15357802,000000124736175,2,1,provided answers to the question i was asking regarding internet service in my area ,2
355629,24-APR-12,23-APR-12,Chad,,en,174.95.205.42,lawrence.zammit@sympatico.ca,15374808,000000124750563,5,3,"By getting a picture of what kind of trouble you are dealing with,and that makes me understand how long will the service be interrapted.
I understand too that such troubles which affect many customers are beyond your control.So I had no idea when the service will be restored.I waited till 11.00pm.went to rest and found it ok in the morning.TY.",5
355630,24-APR-12,23-APR-12,Samiha,,fr,67.71.15.151,aline.arbour@sympatico.ca,15366288,000000124750798,5,5,"Il y a juste un  inconvénient, je suis un peu sourde et je n entends pas tres bien. Je suis obligée de faire répéter souvent. Je porte un appareil auditif. Y a t il des téléphones pour les mal entendants?",5
355631,24-APR-12,23-APR-12,Jordan,,en,76.64.195.34,bolducpatsy@sympatico.ca,15367564,000000124744536,5,5,service was excellent.,5
355632,24-APR-12,23-APR-12,Amine,,fr,69.159.116.166,claramee@sympatico.ca,15368592,000000124764592,5,4,Solution a venir car le problème est en diagnostique,4
355633,24-APR-12,23-APR-12,Jose,,en,70.26.149.200,wayneeymann@bell.net,15381934,000000124759061,4,4,,4
355634,24-APR-12,16-APR-12,Charles,,en,65.94.91.186,matt49213@sympatico.ca,15302942,000000124594276,4,5,,5
355635,24-APR-12,22-APR-12,Yosra,,fr,174.93.251.220,denyse.begin@sympatico.ca,15359174,000000124725095,5,4,,4
355636,24-APR-12,23-APR-12,Tathiana,,en,64.231.164.15,davidu@sympatico.ca,15369292,000000124758608,3,1,tunnel vision on problbem,2
355637,24-APR-12,23-APR-12,O'Neil,,en,216.106.111.21,vanloon1@bell.net,15381644,000000124756007,5,4,not having to go through so many systems to get to the correct department/person. Also not to be on the phone for an hour my time is important to me!!!!,
355638,25-APR-12,24-APR-12,Imed,,en,70.48.59.120,lolalond@sympatico.ca,15390336,000000124778424,5,5,none,5
355639,25-APR-12,24-APR-12,Ammar,,fr,174.92.237.189,crispin.gerald@sympatico.ca,15385264,000000124780453,4,2,Un message me demande de rappeler p.c.q. mon frfait annuel viens à échéance et le conseiller me dit de rappeler dans 3 mois ???,3
355640,25-APR-12,24-APR-12,Padmanaban,,en,174.91.9.221,rodoherty@sympatico.ca,15393686,000000124790182,5,5,nothing. all good!,4
355641,25-APR-12,24-APR-12,Pascal,,fr,184.144.206.35,guerinfrancine@sympatico.ca,15387590,000000124769897,5,5,Rien de particulier,5
355642,25-APR-12,24-APR-12,Venkatesh,,fr,76.68.99.100,mimi.jos@sympatico.ca,15391634,000000124766837,1,1,"le problème n'est toujours pas résolu.
Un autre technicien vient aujourd'hui. C'est la dernière chance que je vous laisse. et si je change de fournisseur pour l'Internet, je le changerai aussi pour le téléphone et le HD télévision...Je regrette beaucoup.",1
355643,25-APR-12,24-APR-12,Robert,,en,184.146.153.168,ghedican@sympatico.ca,15387302,000000124774017,5,5,,5
355644,25-APR-12,24-APR-12,Vineet,,en,174.95.49.221,mmvb@sympatico.ca,15391766,000000124782666,5,5,How about sending me a Cappuccino!,5
355645,25-APR-12,24-APR-12,Francis,,en,64.231.86.4,garycpineau@bell.net,15387108,000000124783707,5,5,nothing,5
355646,25-APR-12,24-APR-12,Tabatha,,en,76.64.120.195,cferguson3@bell.net,15384812,000000124788722,5,5,it took 15 minutes for someone to pick up?,4
354017,25-APR-12,24-APR-12,Mahender,,en,174.91.231.14,asalawi@sympatico.ca,15383648,000000124786986,5,4,"Telephone voice very low,hardly audible",5
354018,25-APR-12,24-APR-12,Andy,,en,207.35.67.130,malins1@sympatico.ca,15390774,000000124789076,3,3,,2
354019,25-APR-12,24-APR-12,Abdelalim,,fr,76.69.183.167,tia.r@sympatico.ca,15395386,000000124770260,3,1,prendre moins de temps à nous répondre,
354020,25-APR-12,24-APR-12,Salma,,fr,70.29.195.74,michel.dalbec@sympatico.ca,15391502,000000124782058,5,5,"Rien pour le service avec la personne. Par contre trop de choix choisissez entre tel ou tel option pour finalemnt aboutir a quelqu'un qui vous parle et regle en quelque secondes la situation. Un simple achat de plus de bande passante.
Merci",4
354021,25-APR-12,24-APR-12,Salwa,,fr,76.69.183.167,tia.r@sympatico.ca,15395388,000000124769226,2,2,"JE N'AI AUCUN COMMENTAIRE À VOUS DONNER

POURQUOI LES ABONNÉS À INTERNET DOIVENT-ILS PAYER POUR FACTURE SUR PAPIER,TANDIS QUE LES NON-ABONNÉS À INTER NE SONT PAS OBLIGÉS À VERSER LE 2$.JE N'ACCEPTE PAS CETTE POLITIQUE.UNE FOIS MON CRONTAT TERMINÉ,J'Y PENSERAI...",1
354022,25-APR-12,23-APR-12,Fakher,,fr,67.68.212.158,thierry.lessard@sympatico.ca,15381234,000000124762295,5,5,,5
354023,25-APR-12,24-APR-12,Kevin,,en,184.148.137.37,shirleyirussell@sympatico.ca,15394426,000000124782640,5,4,Thought the problem with the internet interruption was rectified and explained financial situation and how I would be paying something asap and would pay the rest by Friday only to try to call in today to report the payment and I have no TELEPHONE!,3
354024,25-APR-12,24-APR-12,Anis,,fr,70.24.197.119,mlvnc@sympatico.ca,15391726,000000124775273,5,5,,4
354025,25-APR-12,24-APR-12,Jeffery,,en,174.88.4.189,letsgoflying@bell.net,15390154,000000124779192,4,3,,4
354026,25-APR-12,24-APR-12,Souhir,,fr,65.92.176.118,pauleandree@sympatico.ca,15392634,000000124790211,3,4,"Que je n'aie pas à recommancer ce matin parce que le modem sans fil (pourtant neuf, on l'a changé hier) ne fonctionnait pas correctement. ",4
354027,25-APR-12,24-APR-12,Yosra,,fr,174.93.206.218,realber@sympatico.ca,15393284,000000124770681,4,4,"C'est une question de niveau de ton au 
téléphone",4
354028,25-APR-12,22-APR-12,Khan,,en,206.47.249.246,cnorthcott@sympatico.ca,15358748,000000124734787,5,5,Everything was excellent and I recieved my new power source within 48 hours which is amazing.,5
354029,25-APR-12,24-APR-12,Nelly,,en,174.88.168.117,perrygoodwin@sympatico.ca,15392748,000000124776904,4,5,,5
354030,25-APR-12,24-APR-12,Jama,,fr,67.68.209.133,claudebrie@bell.net,15385056,000000124779240,2,3,"Avoir des québécois francophones de souche... ou des gens qui partagent la même culture que nous. Après une douzaine d'appels ou de clavardages ont remarque très vite que votre service êtes soit situé hors Québec, soit vous n'avez à votre emploi que des immigrants qui parle un français déficient.",2
354031,25-APR-12,24-APR-12,Ramzi,,fr,67.68.174.3,paulmartin24@sympatico.ca,15392656,000000124791993,5,5,,4
354032,25-APR-12,24-APR-12,Stedman,,en,184.147.7.18,pacman69@bell.net,15392472,000000124786640,4,3,,4
354033,25-APR-12,25-APR-12,Juan Carlos,,en,76.67.127.244,kashford89@bell.net,15389472,000000124792010,1,1,"He did not seem to care or want to listen to our complaint.  He just kept saying the problem of not getting online wirelessly was in my daughter's own laptop.  Even though we kept telling him that she travels extensively throughout North America and never has trouble getting internet access in all wifi locations with this same laptop.  He insisted on sending me a new modem.  Even though I have never had trouble getting internet access since I started with Bell Internet last June 2011.  Because he was so rude I called back and spoke to someone else and he apologized and fixed the problem.  All he had to do was re-set my password.  Juan Carlos kept insisting that re-setting my password would not fix the problem.  I asked him a couple of times and he refused.  He just wanted to send me a new modem and get us off the line.  Very bad customer service.  My daughter is a 911 Operator and has dealt with much worse people on the phone, but she is trained to deal with them tactfully and professionally.  He appears to have not been trained at all.",1
354034,25-APR-12,23-APR-12,Nejmeddine,,fr,76.64.235.64,norman.rolfe@sympatico.ca,15377604,000000124747329,4,4,,5
354035,25-APR-12,23-APR-12,Geetha,,en,70.30.52.143,willa-ross@sympatico.ca,15382034,000000124743500,4,2,My connection is still on and off 2 days later. Rep was very good and thought he'd resolved problem by moving modem but yesterday I had to call and was instructed to unplug/re-plug which I've done regularly over the past few years.  Worked fine for a hour.  Today have had to close and re-open internet 3 times in less than an hour.  This is extremely frustrating and worrisome particularly when financial or legal concerns are being dealt with over the internet. If you check my file you'll find that there have now been 6 tech reps out to my house in the last 3 years.  Each one has found different resolutions which turn out to be bandaids until the next time it crashes. ,2
354036,25-APR-12,24-APR-12,Abbey,,en,74.198.9.195,joanhut@sympatico.ca,15388942,000000124785544,5,4,,5
354037,25-APR-12,25-APR-12,Nischal,,en,76.67.127.244,kashford89@bell.net,15389474,000000124792048,5,5,This was my second call within a half hour to fix my internet problem.  Nischal was very supportive and professional.  First off he apologized for the previous Cust Serv person who was extremely rude to both me and my daughter.  Nischal then did whatever it took to fix our problem.  All that had to be done was to re-set my password so my daughter could access the internet on her laptop while visiting in my home.  He has great people skills and we were both glad we called back the second time.  ,5
354038,25-APR-12,24-APR-12,Amir,,fr,174.93.199.72,jamesbinnie@bell.net,15388336,000000124791539,4,5,rien merci,5
354039,25-APR-12,24-APR-12,Hannan,,en,67.211.124.3,deemason@sympatico.ca,15385680,000000124790481,5,5,Everything was great,5
354040,25-APR-12,23-APR-12,Edgardo,,en,184.147.224.122,jjlopez1@sympatico.ca,15373304,000000124741976,4,5,"I had excellent service, and no complaints, only compliments on the service provided.",5
354041,25-APR-12,24-APR-12,Daniella,,en,184.146.173.62,only4me1stnwkt@bell.net,15392406,000000124787260,5,5,"Nothing everyone was very helpful an pleasent which made the process go smoothly.
",5
354042,25-APR-12,24-APR-12,Larissa,,fr,70.26.202.218,alain71@bell.net,15383158,000000124784624,4,4,,5
354043,25-APR-12,24-APR-12,Mario,,en,70.53.198.236,larry.kenney@sympatico.ca,15389978,000000124785726,1,1,"First off all to all the people I was talking could speak a good french language. One guy hang up the phone on me etc.
I would like for someone to call me at 819-683-2328 and make sure he or she can speak a good french language and have knowledge in Internet Site.",2
354565,23-APR-12,22-APR-12,Eduardo,,en,70.29.44.200,salman3@sympatico.ca,15363894,000000124730984,4,4,"Bell is probably the worst company in Canada. It is unethical, unconscionable and dfishonest. Rather than saying it is only interested in its bottom line it will talk about environmental responsibility, which is utterly hypocritical.  Bell harasses and nickel and dimes its customers all to fatten its profits. Its customers aren't fooled. I am visually handicapped. I have been grandfathered with a rotary dial system since 1977, but I am still incorrectly billed and harassed about touch tone.  Errors on bills are always in Bells favour. How convenient. 
Your technicians merely follow corporate policy. I always tell people not to switch to Bell. Have a nice day.",2
354566,23-APR-12,22-APR-12,Vikram Aditya,,en,69.156.152.115,obrown5@sympatico.ca,15362956,000000124729248,4,5,my contact had a very clear distinct speech even with his accent.  He did his best and gave me a second contact.  I am not computer smart and he was very understanding about that and patient. ,5
354567,23-APR-12,19-APR-12,Abdulkarim,,en,174.92.253.87,andr757@sympatico.ca,15335886,000000124671579,5,5,,5
354568,23-APR-12,22-APR-12,Fabian,,en,174.91.87.228,monetdaley@sympatico.ca,15362690,000000124735758,5,5,Absolutely nothing,5
354569,23-APR-12,22-APR-12,Oussama,,fr,174.95.114.114,daniel.ste-marie@sympatico.ca,15358950,000000124726711,1,2,"A travaillé sur le problème mais na pas fini le travail parce que le courriel ne fonctionne pas. Limite impolie, je le dérangeais cétais évident.",1
354570,23-APR-12,22-APR-12,Nayeem,,en,65.94.132.184,j.frame@sympatico.ca,15360546,000000124734886,4,4,,4
354571,23-APR-12,14-APR-12,Seifeddine,,fr,174.92.236.15,cloguy@bell.net,15279772,000000124568762,4,4,,3
354572,24-APR-12,19-APR-12,Brenda,,en,70.27.4.197,fidel.corbie@sympatico.ca,15338816,000000124672345,5,5,,5
354573,24-APR-12,20-APR-12,Larissa,,en,70.27.73.19,bountyhunter@bell.net,15347724,000000124701914,5,5,nothing,4
354574,24-APR-12,23-APR-12,Maurice,,en,184.148.177.206,gary050@sympatico.ca,15371136,000000124737143,5,3,,4
354575,24-APR-12,23-APR-12,Henry,,en,174.95.203.60,pperic_pearce@sympatico.ca,15378450,000000124761316,5,5,Nothing. The rep. Was very informative and courteous.,5
354576,24-APR-12,23-APR-12,Melvin,,en,74.198.9.170,dhothar@bell.net,15369580,000000124766113,5,5,,5
354577,24-APR-12,23-APR-12,Sooraj,,en,70.26.95.192,jformanek@sympatico.ca,15373190,000000124737275,3,3,He asked me to reconnect my modem to another jack in the house.  Of course that disconnected us from each other on the phone line.  I know I should have realized this but then so should he have!,4
354578,24-APR-12,23-APR-12,Jose,,en,74.14.41.36,sueburton@bell.net,15380710,000000124738931,4,4,If the problem was solved the first time your tech was out. Not having to call a second time. ,4
354579,24-APR-12,23-APR-12,Mohamed Yusuf,,en,67.68.45.24,bdh@sympatico.ca,15367132,000000124737198,4,5,You have improved your service to my satisfaction. At one time it was not as good as it is today...thanx,5
354580,24-APR-12,23-APR-12,Bry,,en,184.144.156.228,wrapmation@sympatico.ca,15382140,000000124751783,1,2,,2
354581,24-APR-12,23-APR-12,Yassine,,fr,67.68.134.147,csabel@sympatico.ca,15368880,000000124752090,5,5,,5
354582,24-APR-12,23-APR-12,David,,en,74.12.112.124,tedbluestein@sympatico.ca,15381044,000000124745042,5,5,,5
354583,24-APR-12,23-APR-12,Nkunzi,,fr,131.137.245.206,luc_9@sympatico.ca,15375498,000000124755489,1,4,Le préposé ne parlais pas un bon francais et il a rit de moi. Le temps d'attente a dépassé les 30 minutes. Complètement inexcusable. Le pire service que je n'ai eu.,1
354584,24-APR-12,23-APR-12,Abdel basset,,fr,65.92.82.29,armand.h@bell.net,15366730,000000124738688,5,5,"Je me le demande moi même.
  
Merçi",5
354585,24-APR-12,23-APR-12,Ericka,,en,174.91.129.27,bryanmatthews@sympatico.ca,15367784,000000124749194,5,4,,4
354586,24-APR-12,23-APR-12,Bryan,,en,204.101.237.139,blueyes0412@sympatico.ca,15367491,000000124755891,5,5,No ,5
354587,24-APR-12,23-APR-12,Arun,,en,174.91.1.93,gcalver@sympatico.ca,15371212,000000124741809,5,5,fill the request the first time I called,4
354588,24-APR-12,23-APR-12,Daniel,,en,24.204.252.49,haingram@sympatico.ca,15371878,000000124743570,3,3,"Two questions were answered just fine but I really wanted to know why I can't access my account on bell.ca.  I still can't.  The prompt is that my email address does not match my profile.  Well, I tried both my email addresses with no luck.",2
354589,24-APR-12,23-APR-12,Denice,,en,174.91.124.226,l.rayner@sympatico.ca,15374614,000000124737736,4,4,"Rather than advertise the Bell 'Loyalty' program via a rep coming door-to-door, make offers of up-dated programs, etc. by means of our e-mail address: you've our addresses: you use them to advertise other services. Why not loyalty programs? 
You've got all this data on your customers: why don't you surprise them and offer discounts, etc to individuals who fall into that slot?",4
354590,24-APR-12,23-APR-12,Mike,,fr,70.29.253.201,beausoleil.denis@sympatico.ca,15367158,000000124760490,4,5,,5
354591,24-APR-12,23-APR-12,Lotfi,,fr,70.48.16.218,cellard2000@sympatico.ca,15368184,000000124742835,3,4,,3
354592,24-APR-12,23-APR-12,Dashrathan,,en,209.42.120.31,bradley.white@sympatico.ca,15367644,000000124751327,1,1,Sympatico cancelled my password. The representative should have known this rather than offering other explanations. I eventually solved the issue myself. I am looking at Rogers,1
354593,24-APR-12,23-APR-12,Mohamed Yusuf,,en,76.69.10.146,kidcork@sympatico.ca,15374400,000000124737340,5,5,,4
354594,24-APR-12,22-APR-12,Methil,,en,50.101.234.219,cfeaver@sympatico.ca,15358572,000000124731647,5,5,"The tech who helped me with the call, both in the am and later in the afternoon was amazing.  So helpful!",5
354595,24-APR-12,23-APR-12,Juliio,,en,174.95.235.169,aa_wilson@sympatico.ca,15365842,000000124765525,5,5,less wait times,5
354596,24-APR-12,23-APR-12,Gabriela,,en,70.48.206.72,marybob67@sympatico.ca,15376228,000000124747577,5,5,,5
354597,24-APR-12,23-APR-12,Aymen,,en,65.93.162.49,a.j.lalonde@sympatico.ca,15365778,000000124758668,3,4,LANGUAGE LANGUAGE LANGUAGE....any french canadian working for you,3
354598,24-APR-12,23-APR-12,Karla,,en,70.50.55.161,almirandsanita@bell.net,15366316,000000124746231,1,1,Stop giving misleading offers to people.,1
354599,24-APR-12,23-APR-12,Daniel,,fr,67.68.88.181,sneiv@sympatico.ca,15380360,000000124739863,5,5,Rien,5
354600,24-APR-12,23-APR-12,Mohamed,,fr,174.93.228.132,bobazou@sympatico.ca,15367538,000000124750932,4,2,rien... parait que mon Outlook est fini ! ...,5
354601,24-APR-12,23-APR-12,Dinesh,,en,184.148.84.175,c-perry@sympatico.ca,15367844,000000124740469,2,2,"All incoming mail was going directly to Junk Mail.  As far as I could follow on the service screen Dinesh went into Junk Mail Options under Actions and changed the ""No Automatic Filtering"" to ""Low"".  One email seemed to be moved from Junk to Inbox but that is all.  All subsequent incoming mail still goes to Junk.",1
354602,24-APR-12,22-APR-12,Mohamed Abdelkader,,fr,66.241.138.122,p.halle@sympatico.ca,15363016,000000124732249,1,2,Probleme de mon ordinateur,5
355124,22-APR-12,19-APR-12,Sravan Kumar,,en,174.88.78.233,allswell61@bell.net,15335812,000000124664374,5,4,"Have the Phone Installers set up lines for the Internet Installers instead of waiting AT HOME for TWO people, when one could do the job.",3
355125,22-APR-12,20-APR-12,Charles,,en,70.50.114.147,jclysdale@bell.net,15351150,000000124694710,4,4,not sure ... possibly provide more iinfo about when Bell might upgrade the infrastructure that has been causing me problems (ie. internet has never been as fast as was promised).,4
355126,22-APR-12,20-APR-12,Temsu,,en,69.157.178.71,dr.steinberg@sympatico.ca,15349238,000000124692973,5,5,,3
355127,22-APR-12,20-APR-12,Yosra,,fr,70.29.254.123,trangnormand@bell.net,15356642,000000124687485,5,5,rien de plus,5
355128,22-APR-12,20-APR-12,Chiraz,,fr,67.68.221.198,guyg.rheaume@sympatico.ca,15350406,000000124702137,4,4,rien,4
355129,22-APR-12,20-APR-12,Mohamed,,fr,67.68.221.198,guyg.rheaume@sympatico.ca,15350408,000000124698555,4,4,,4
355130,22-APR-12,19-APR-12,Mario,,en,69.157.62.181,wgballan@sympatico.ca,15346202,000000124673779,3,3,"Not sure.  The first person seemed to think I didn't have a problem, and made it seem like I was bothering him.  The second person listened and was a big help. Not sure it's resolved yet though.",4
355131,22-APR-12,20-APR-12,David,,en,69.157.159.13,sseales@sympatico.ca,15356060,000000124693428,4,4,"Have 1 representative be able to answer all my questions, instead of having to go from bell phone, to bell Internet, to bell satalite, and then to hell Fibe. Each time I was transferred I had to answer the sand security questions all over again and that was very annoying. I have a bungled package and I should be able to ask the questions about my services to 1 person and not have to be transferred to each different department. ",4
355132,22-APR-12,12-APR-12,Jessica,,en,76.70.115.167,leilakoral@sympatico.ca,15266942,000000124534966,4,4,,5
355133,22-APR-12,20-APR-12,Nikitha,,en,65.93.220.118,wdlynch@sympatico.ca,15356940,000000124701667,3,2,"The person could have went into my computer to help me, I had to call on April 22nd to have another person assist me and get my email working.",5
355134,22-APR-12,18-APR-12,Luis,,en,184.148.112.181,mollycleary@sympatico.ca,15330924,000000124644752,4,4,,4
355135,22-APR-12,20-APR-12,Mike,,en,76.68.40.216,shirley.rallis@sympatico.ca,15355810,000000124696080,5,1,"needed new modem,",5
355136,22-APR-12,20-APR-12,Roy,,en,76.68.40.216,shirley.rallis@sympatico.ca,15355812,000000124696307,5,1,needed new modem,5
355137,22-APR-12,18-APR-12,Haythem,,fr,69.159.156.171,gyrolyma@sympatico.ca,15327102,000000124660664,5,5,Tout était parfait,5
355138,22-APR-12,19-APR-12,Mohammed,,en,67.70.45.38,david.eng@sympatico.ca,15337794,000000124677401,5,5,The wait time to speak to a representative was short compared with calls made in the past. Been connected to Phillipines and San Salvador recently.Wait times appear improved.,4
355139,22-APR-12,19-APR-12,Zulfiquar,,en,70.31.7.9,maurin.conroy@sympatico.ca,15342468,000000124674628,5,5,,5
355140,23-APR-12,22-APR-12,Lorie,,en,76.70.115.131,tdholman@sympatico.ca,15364632,000000124727709,5,4,"THe on line form was beyond my ablility to complete inspite of giving it several tries I expect the Bell consumer service person with whom I spoke will have dome that properly. I will not know for sure until the June bill comes oon line so could not answer absolutely in the above question.  

",4
355141,23-APR-12,22-APR-12,Akrem,,fr,174.91.207.130,kristen01@bell.net,15361482,000000124727543,5,5,Tres bon service,5
355142,23-APR-12,22-APR-12,Makram,,fr,70.48.125.39,isidore.blanchard@sympatico.ca,15360526,000000124734270,5,5,,5
355143,23-APR-12,22-APR-12,Dinesh,,en,74.14.213.156,asws@sympatico.ca,15357938,000000124730362,5,5,"Dinesh, the technician who assisted me was very knowledgeable about the computer, which has not always been the case with others in the past.  He solved my problem.",5
355144,23-APR-12,22-APR-12,Mohamed Amine,,fr,174.93.222.241,michelbrulotte@sympatico.ca,15362540,000000124731209,5,5,"rien personne avec beaucoup d experience
poli et il s assure  que ton probleme
soit regler  un employer a garder il reflet la tres bonne image de bell
merci michel brulotte",5
355145,23-APR-12,22-APR-12,Rohit,,en,76.70.116.128,mikew.grace@sympatico.ca,15362596,000000124730508,4,4,,4
355146,23-APR-12,22-APR-12,Mohamed,,fr,69.157.249.74,pharmexport1@sympatico.ca,15363188,000000124730082,4,3,AVOIR UN CONTACT DIRECT AVEC DES VRAIS RESPONSDABLES ET NE PAS AVOIR A PARLER A DES TEHCNICIENS EN TUNISIE...........DERNIER APPEL AVEC TECHNICIEN A OTTAWA ET PLUS FACILE AVEC PROBLEMES BIEN COMPRIS...D AILLEURS UN TECHNICIEN DOIT ME VISITER AUJORUD HUI POUR REGLERE DEFINITIVEMENT LE PROBLEME,4
355147,23-APR-12,20-APR-12,Jordan,,en,69.158.34.96,wgpage@sympatico.ca,15356969,000000124695624,5,5,"My 1st call to Bell Feb10/12 My Telephone & Internet was to be billed together.The lady I spoke to said to enter both acct.#'s on cheque with amounts totalled.Bell received payment and credited full amount to telephone bill,leaving internet unpaid.With this error I received call April 20/12 my internet was in arrears.I explained It was now taken care of, as I had spoke to Jordan plus rep from Bell and my telephone and internet was now under 1 acct.#.This upsetting phone call of unpaid internet could have been avoided had the original call of Feb.10/12 been done properly by the representative I spoke to.I am hoping when I receive next bill it will have both telephone and internet on same statement.When I spoke to Jordan, he was very helpful with regards to the modem fee and I have received credit.If a future call is necessary for any reason regarding internet I will be requesting to speak to Jordan(if this is possible).Thank you",4
355148,23-APR-12,22-APR-12,Hanen,,fr,184.151.114.188,lise.lionel@sympatico.ca,15361788,000000124727546,5,5,,4
355149,23-APR-12,20-APR-12,Abbey,,en,174.93.60.134,marmanios@sympatico.ca,15353108,000000124696616,4,4,to be clear about our charges and fair,4
355150,23-APR-12,17-APR-12,Jordan,,en,76.67.120.73,jroneill@sympatico.ca,15315282,000000124626185,4,4,,5
355151,23-APR-12,19-APR-12,Rolando,,en,70.50.176.130,esspence@bell.net,15338652,000000124664682,1,1,Tech's did not understand the problem - did not listen,1
355152,23-APR-12,22-APR-12,Karla,,en,67.70.109.40,bpardoe@sympatico.ca,15358270,000000124730207,5,5,"Everything was perfect

",5
355153,23-APR-12,20-APR-12,Anne,,en,65.95.206.24,bruce.pittman@sympatico.ca,15347820,000000124685906,5,5,Nothing,5
355154,23-APR-12,20-APR-12,Neha,,en,74.15.95.117,dcovington@sympatico.ca,15348859,000000124687983,3,3,explain why my emails were not coming through to my screen - they were visible on her screen,2
355155,21-APR-12,18-APR-12,Tim,,en,76.64.116.103,jack.wenzel@sympatico.ca,15327680,000000124656858,4,4,"I WONT KNOW UNTIL JULY IF I AM GETTING THE CHANGE I WANT ON MY BUNDLE, IT SHOULD BE LESS MONEY FOR IT,THANKS  J.W,",
355156,21-APR-12,19-APR-12,Caroline,,en,184.147.4.218,glynis.burns@sympatico.ca,15339324,000000124680703,5,5,"I can't think of anything. The agent walked me through the steps that I needed to take, and was very patient.",5
355647,21-APR-12,20-APR-12,Ayesha,,en,69.157.16.181,gordruntz@sympatico.ca,15350268,000000124705392,5,5,Nothing she was perfect,5
355648,21-APR-12,18-APR-12,Helmi,,fr,65.94.169.143,sylvain.rene@sympatico.ca,15333962,000000124660989,3,3,j'avais un problème de lenteur causé par le service de sécurité de Bell sympatico avec Windows 7. alors il m'a tout simplement suggéré de désinstallé ce service et d'en acheter un chez un autre fournisseur.,3
355649,21-APR-12,17-APR-12,Casey,,en,70.31.218.95,e.robert@sympatico.ca,15312336,000000124618535,5,5,,5
355650,25-APR-12,24-APR-12,Sami,,fr,206.47.249.247,j.belisle@sympatico.ca,15388184,000000124787223,4,2,,4
355651,25-APR-12,24-APR-12,Leslie,,en,70.29.77.22,pointerfamily@sympatico.ca,15392962,000000124770988,4,5,,4
355652,25-APR-12,23-APR-12,Naveenkumar,,en,184.147.192.56,mmevans@bell.net,15377020,000000124765622,1,1,"Naveenkumar was very rude during my attempt to set up my email account.  When I downloaded the program to allow him to set up the account, my computer became very slow.  He became frustrated stating that my computer was old and was very slow.  I asked him if I could set up the account with his guidance but he was reluctant to let me do that.  We had spent about 40 minutes on the phone with him trying to get the account set up when all of a sudden he told me that he had high call volumes and that he would call me back, which left me again with no email account.  I called in on April 25 and had a pleasant experience with another representative (girl) who was very helpful.  She walked me through setting up the account with no problems.  Your first representative should have further training!!!",2
355653,25-APR-12,24-APR-12,Janice,,en,174.89.131.18,purrcell@sympatico.ca,15393042,000000124784418,5,5,I'm very happy with the help received. Don't think it could have been done any better.,5
355654,25-APR-12,24-APR-12,Martine,,en,70.50.33.248,drouin.family@sympatico.ca,15386162,000000124773965,5,5,"Nothing, this time I was calling a friendly person and not India, I was calling CANADA",5
355655,25-APR-12,24-APR-12,Chaouki,,fr,100.43.106.8,scdesaulniers@sympatico.ca,15394208,000000124779267,4,4,,4
355656,25-APR-12,16-APR-12,Natasha,,fr,69.157.90.34,rdufour009@sympatico.ca,15305396,000000124601389,3,3,"Je suis malheureusement insatisfaite de vos services en général et J,ai un fort préjugé défavorable. Ceci n'est pas la faute de Natasha. Avant de partir pour l'hiver j'ai fait la demande de doscpntinuer le service Bell Expressvue. 1 mois à l,avance naturellement j'utilisais le satellite pendant ce tmeps. Mon décodeur enregistreur n'enregistrait plus. Je payais une assurance qui était en vigueur vu que nous payon 1 moid à l'avance. Le premeir comis me dit que j'aurai un noouveau décodeur. Mais n'ayant rien reçu, je téléphone et pn me dit que vu que j'ai discontinué le sevice, je ne pouvaispas en avoir un autre. L'appareil est le mien, il était couvert par une assurance et en définitive j'ai payé cette assurance pour rien. Je voulais un nouvel appareil au cas ou je voulais revenir avec vous. MAis définitivement je reviendrai jamais avec vous et si le service de téléphone et Internet devenaient disponible avec un uatre fournisseur, je vous quitterai avec plaisir! Carole Girard pour Robert Dufour",2
355657,25-APR-12,24-APR-12,Daniella,,en,70.25.13.197,ian.drummond@sympatico.ca,15388002,000000124789604,4,5,"overall the call went well.  the first woman I talked too I could barely hear and didn't hear her say her name clearly. also she put me on hold for 10 minutes after telling me it would be for 2.  Then she tried to call me but i wouldn't take the call when it beeped through as I didn't want to lose my connection to her.  In the end Josh was very helpful and the tech who sorted out my problem was very good, sorry I don't remember her name.  ",4
355658,25-APR-12,24-APR-12,Mounira,,fr,174.92.174.121,lazoun@sympatico.ca,15390054,000000124773146,4,5,attente trop longue entre les deux personnes pour resoudre le meme probleme,4
355659,25-APR-12,24-APR-12,John,,en,174.95.202.103,rsfarrell@sympatico.ca,15393882,000000124770488,2,1,had smeone who knew what they were doing,3
355660,25-APR-12,24-APR-12,Ramzi,,fr,70.30.168.63,charlp7@sympatico.ca,15384856,000000124788694,5,5,,5
355661,25-APR-12,24-APR-12,Zulfiquar,,en,174.88.82.181,mrpjf@bell.net,15391940,000000124782721,5,3,"not much due to nature of problem
thank you!",5
355662,25-APR-12,24-APR-12,Hemavathi,,en,70.31.20.237,rohanesian@bell.net,15393720,000000124787340,4,4,"No dopt that BELL has wonderfuil technical suport.
If accounts dep can reduce the Internet charges, that will be great
Thanks,
RO",4
355663,25-APR-12,24-APR-12,Lor,,en,70.30.81.188,wendy.jim@sympatico.ca,15396026,000000124770317,5,5,I'm assuming this call was the one about our Internet Usage because I did have a second one later yesterday afternoon.  Your ccr was most helpful in telling me how to increase our GBs for a short time period.,5
355664,25-APR-12,24-APR-12,Caroline,,fr,76.67.199.74,agaulin.kra@bell.net,15383044,000000124791654,5,2,"Oui pour ce qu'elle a fait de 1:
remettre ma page de courriel-bell en fonction,réussi.
Mais pour la 2e chose à faire,que pour avoir à ma demande la page de courriel-bell,l'ordi me demandait constamment mon adresse émail et le mot de passe,je lui demandait de corriger cette situation,mais avec tout son bon vouloir ;le résultat n'a pu être effectué.
Je tiens à dire qu'elle a été d'une grande courtoisie et d'une patience angélique.
Donc ce matin,je vais rappeler l'équipe que j'appelle affectueusement le 310 de corriger ma situation.
Merci pour le bon travail que vous faîtes et son professionnalisme. ",5
355665,25-APR-12,24-APR-12,Reina,,en,69.158.33.251,musicalkey@sympatico.ca,15392012,000000124777860,5,5,I honestly do not have a suggestion,5
355666,25-APR-12,24-APR-12,Bob,,en,99.240.164.71,nebarai@sympatico.ca,15392092,000000124790399,5,5,,5
355667,25-APR-12,23-APR-12,Brian,,en,108.9.155.25,etbrunt@sympatico.ca,15370444,000000124740899,5,5,I wish you could refer to the end of my suspension and give me the new 'Start Date' instead of giving me the end date as this is a little confusing. In my case the start date is May 1st. at 12.00am.,5
355668,25-APR-12,23-APR-12,Denice,,en,67.68.16.81,mar.bert@sympatico.ca,15375892,000000124740222,5,5,I could have been called by Bell instead of me having to call. I get the feeling that Bell will charge as much as it can get away with until a customer complains. ,3
355669,25-APR-12,24-APR-12,Yosimar,,en,50.101.24.5,hollister_trailer@sympatico.ca,15387902,000000124779022,5,5,"nothing, very happy, thank you",5
355670,25-APR-12,23-APR-12,Daniel,,en,76.68.142.197,jweeks44@sympatico.ca,15373984,000000124753044,5,5,"nothing could have made it better.  It was 
excellent as it was.",5
355671,25-APR-12,24-APR-12,Sarra,,fr,70.29.218.58,aubertapril@sympatico.ca,15383714,000000124779099,5,4,excellente collaboration et grande volonté d`apporter une solution à la requête du client.,5
355672,25-APR-12,24-APR-12,Balaji,,en,174.91.237.2,ctodasco@sympatico.ca,15385292,000000124778489,4,3,ADVISE ME ON WHAT TO DO ON MY QUESTION OF SENDING E-MAILS WITH A PICTURE.,5
354044,24-APR-12,23-APR-12,Chad,,en,174.91.130.13,andrea.mccardle@sympatico.ca,15366484,000000124760992,2,2,"I called because my internet service had been down for hours. The technician I spoke to was nice, but service in my area was being worked on, and he could not do anything to help me. I understood this. I told him that I did not want to pay for my service for that day, as I had NO SERVICE. He understood completely and offered to transfer me to billing. He was very nice to stay on the  line until the billing people took my call, several minutes later. 
My issue is with the representative I spoke to in billing. I was very clear that I wanted a credit for the day that service was interrupted. My internet was still not working when I was talking to him. As such, he wanted me to call back when service resumed and Bell would credit my account at that time. 
I have been a Bell internet customer for years. I have called numerous times over the years when my internet service goes down, and I always get the same response: ""Call back when your service resumes."" This is a ridiculous policy on the part of Bell. By this point of the conversation, I had already been on the phone (mostly on hold) with Bell for over half an hour. I had no intention of calling back, and I made this very clear. I was very clear in what I was asking for: a credit of the cost of one day of internet service. This comes to less than $1. It was not an unreasonable request. 
The rep I was talking to kept suggesting that I call after my service is up and running. I explained to him repeatedly that I had already been on hold for over half an hour and I had no intention of calling back later. I requested that he issue the credit now, as I was not going to be calling back. 
It is very obvious to me that this tactic is a directive of Bell. When a customer calls to ask for a credit when their internet service is down, instruct the customer to call back when the service is restored. Chances are, the customer will not call back. I know from my own (multiple)experiences with Bell, that I've never called back, and therefore never received a credit for any of the down time I have experienced. I had already lost over half an hour of my day on hold. Why would I want to do that a second time, later? 
I'm sure you will argue that if the problem lasts for days, my credit would be greater than the one day that I was asking for. Yes, this is true. However, if my internet was down a second day I would call on that second day for a credit of that second day. If my internet was down for a third day, I would cancel my Bell subscription, quite frankly. I argued all of these points, and the rep still wanted me to call back. I invite you to listen to the recording of this conversation. I fully admit that by this point in the conversation I was irate. And I blame your customer service rep for that. 
And I blame your directives. 
I ask you to please re-think the way you deal with customers looking for a credit for down time. The way you do it now is exceptionally frustrating. ",2
354045,24-APR-12,23-APR-12,Latregan,,fr,76.69.174.161,jean-guy.paquet66@sympatico.ca,15372946,000000124759492,5,5,"Me donner le rabais automatiquement, sans que j'ai besoin d'appeler. Il y a au moins 10 minutes d'attente avant de parler avec un représentant.",4
354046,24-APR-12,23-APR-12,Zaccheus,,en,64.231.151.55,ernmmike@bell.net,15370418,000000124744367,5,5,Nothing,5
354047,24-APR-12,23-APR-12,Susy,,en,50.100.191.200,chrisfung@sympatico.ca,15368444,000000124749379,5,5,,5
354048,24-APR-12,23-APR-12,Shirley,,en,184.147.177.117,jbezzo@bell.net,15372846,000000124765531,5,5,nil,5
354049,24-APR-12,23-APR-12,Nabil,,fr,174.92.236.252,frcourtemanche@sympatico.ca,15370940,000000124764696,5,5,,5
354050,24-APR-12,22-APR-12,Nas,,en,174.95.206.240,abasic@sympatico.ca,15357490,000000124727744,4,4,Voice recognition password is not very reliable and not user friendly feature.,4
354051,24-APR-12,23-APR-12,Ashley,,en,174.88.88.59,laurie.branchaud@sympatico.ca,15374794,000000124752490,5,5,Changes take place today and not up to 2 billing cycles.  ,5
354052,24-APR-12,23-APR-12,Mehdi,,fr,67.70.102.244,sylvielebe@sympatico.ca,15380880,000000124759940,4,4,Ilm'a semblé que ma question était comment dire niaiseue. J'ai senti que selon le technicien j'aurais dû être capable de faire le tout seule.,3
354053,24-APR-12,23-APR-12,Tarek,,fr,69.157.153.13,yvon.castonguay@sympatico.ca,15382372,000000124765425,1,1,Resoudre mon problème,2
354054,24-APR-12,13-APR-12,Jay,,en,67.68.38.197,hjcornies@sympatico.ca,15265040,000000124543522,4,4,"I had difficulty hearing and understanding him all the time.
",4
354055,24-APR-12,23-APR-12,Jamila,,fr,70.51.8.83,dodo.tremblay@sympatico.ca,15369800,000000124751561,2,2,"Prendre en charge le problème et vous responsabiliser pour le régler, plutôt que de me demander de faire de nouvelles démarches au retour de vacances de l'employée concernée, qui ne s'est pas occupée de notre cas depuis un mois.",2
354056,24-APR-12,23-APR-12,Maher,,fr,174.92.182.214,michelystm@sympatico.ca,15376736,000000124748359,3,3,,2
354057,24-APR-12,23-APR-12,Rebeca,,en,184.147.225.89,irene.don@bell.net,15372442,000000124757783,4,5,,4
354058,24-APR-12,23-APR-12,Alex,,en,174.95.203.58,maciej@sympatico.ca,15375708,000000124765215,5,5,:),5
354059,24-APR-12,23-APR-12,Tejaswvi,,en,184.148.255.61,marksala@bell.net,15376131,000000124759494,4,5,,4
354060,24-APR-12,23-APR-12,Denice,,en,174.93.32.58,rjshire@sympatico.ca,15379162,000000124738332,2,3,"Call up the e-mail Bell sent me (re- eliminating paper bills OR customer pays $2/mo), so she knew what my call was about.  ",
354061,24-APR-12,23-APR-12,Danielle,,en,65.95.133.209,jensingor@sympatico.ca,15373122,000000124748264,3,4,,4
354062,24-APR-12,23-APR-12,Jyotsna,,en,70.49.255.236,zeph.gaudreault@sympatico.ca,15382422,000000124757247,5,5,nothing,5
354063,24-APR-12,23-APR-12,Nizar,,fr,67.68.226.78,daniel.rousseau@bell.net,15369080,000000124762328,4,4,rien,5
354064,24-APR-12,18-APR-12,Cherif,,fr,74.12.231.122,michel.fraser@sympatico.ca,15330634,000000124658513,4,4,,5
354065,24-APR-12,20-APR-12,Manel,,fr,76.67.143.75,yvolis@sympatico.ca,15357210,000000124687481,3,4,Qu'il y ait des gens qui parlent bien le français pour que nous puissions mieux comprendre lorsqu'ils nous parlent. C'est parfois difficile de les comprendre.,4
354066,24-APR-12,22-APR-12,William,,en,184.146.130.103,faiz.jajo@sympatico.ca,15359670,000000124736249,5,5,Nothing,5
354067,24-APR-12,23-APR-12,Rebeca,,en,74.12.235.102,h.winters12@sympatico.ca,15371856,000000124765019,5,5,"Your representative was very professional and knew what she was doing
",5
354068,24-APR-12,23-APR-12,Djouaihia,,fr,174.91.254.135,jpr.blais@sympatico.ca,15373786,000000124765998,5,5,,5
354069,24-APR-12,23-APR-12,Brent,,en,76.64.195.34,bolducpatsy@sympatico.ca,15367562,000000124751717,5,5,nothing. it was excellent.,5
354070,24-APR-12,23-APR-12,Twinx,,en,65.94.178.71,dibobanderson@sympatico.ca,15369638,000000124747280,5,,will not know for 3 days if the package change will work,5
354071,24-APR-12,23-APR-12,Roxanne,,en,64.229.139.44,stormy42@bell.net,15380672,000000124749806,4,4,"Provide customer support training for agents on enabling or, setting up access to web hosting space.",4
354603,21-APR-12,20-APR-12,Nadine,,en,69.158.49.97,billjan5@sympatico.ca,15347600,000000124692369,5,4,,4
354604,21-APR-12,20-APR-12,Edgardo,,en,184.146.174.62,dorothybl@sympatico.ca,15349208,000000124690965,2,2,Could have solved my problem.  Still losing connection to internet and also having trouble just sending this survey on,2
354605,21-APR-12,20-APR-12,Catherine,,en,70.27.136.235,tedhb@sympatico.ca,15356430,000000124692050,5,5,,5
354606,21-APR-12,20-APR-12,David,,en,65.95.139.127,anita.small@sympatico.ca,15347124,000000124704361,5,5,"none,  he was friendly and helpful",5
354607,21-APR-12,20-APR-12,Sana,,fr,66.131.246.134,jm.dinel@sympatico.ca,15351446,000000124695721,1,1,parler francais ,1
354608,21-APR-12,20-APR-12,Yassine,,fr,67.71.12.95,daniel77@sympatico.ca,15348688,000000124698936,4,4,,4
354609,21-APR-12,20-APR-12,Ashley,,en,174.94.13.43,gemini46@sympatico.ca,15350016,000000124691100,4,5,To act faster when they promise something,4
354610,21-APR-12,19-APR-12,Jorge Alberto,,fr,174.95.225.107,talmac1@sympatico.ca,15345518,000000124667050,4,3,le meme probleme est revenu plus tard,5
354611,21-APR-12,20-APR-12,Mohamed Yusuf,,en,70.50.23.194,healey41@sympatico.ca,15350550,000000124685492,3,3,"I really had difficultiy undertanding the man, but we managed. He diagnosed the problem to be my power cable, which I questioned (but what do I know-I called the expert and here I am questioning his judgement!) I went along with his suggestion to order a new power cable.In fact, I called again for a ""second opinion"" and you have my positive thoughts on this call as well.Second man concurred with the first diagnosis, so now the new cable is installed and all is right with the world. Thank you!!!",5
354612,21-APR-12,16-APR-12,Pat,,en,174.95.240.248,jean.roseberry@bell.net,15300278,000000124602132,4,4,It took so long for the registration to download the rep took the information from me. I am not too happy about having to pay $2 if I had not signed up. Just to receive a paper bill. I am still looking I find that videotron has better plans but I am still weighing everything up.,3
354613,21-APR-12,20-APR-12,Edwin,,en,174.119.27.53,mariee@sympatico.ca,15353037,000000124698536,5,5,,3
354614,21-APR-12,18-APR-12,Edgar,,en,70.27.39.68,j.roloson@sympatico.ca,15327654,000000124655360,5,5,"Your representative Neil Kemp (B58976) who came to our home was exemplary in his attitude, politeness, work ethic and professionalism. Best experience I have had for along time from a Bell rep. Well done Neil.
",4
354615,21-APR-12,20-APR-12,Houssemeddine,,fr,74.198.165.72,lacassem@sympatico.ca,15352210,000000124704371,1,2,"Information très théorique.  Il lit son texte, il se fout complètement du client.",2
354616,21-APR-12,20-APR-12,Rahim,,en,74.14.154.7,srgraay@sympatico.ca,15356038,000000124695103,5,5,,5
354617,21-APR-12,13-APR-12,Michael,,en,70.31.82.247,philc31@sympatico.ca,15269244,000000124540401,5,4,,5
354618,21-APR-12,20-APR-12,Shri Hari,,en,76.68.112.242,rmnicholson@sympatico.ca,15355146,000000124689795,5,5,,5
354619,21-APR-12,19-APR-12,Franssesca,,en,174.89.70.185,ccote57@bell.net,15337048,000000124677337,5,5,,5
354620,21-APR-12,20-APR-12,Ali,,en,70.26.39.185,pcmac@sympatico.ca,15354418,000000124687568,3,3,Let your service personnel know when high speed updates will be available for a given area. They are totally in the dark on this! Keep them informed!,3
354621,21-APR-12,20-APR-12,Sanah,,en,74.14.222.79,bstelzer@bell.net,15347848,000000124687259,5,5,,5
354622,21-APR-12,15-APR-12,Mohamed Achref,,fr,76.65.100.141,jean.beaunoyer@sympatico.ca,15289552,000000124580352,4,5,élocution plus claire de l'assistant. L'accent complique parfois les opérations,5
354623,21-APR-12,20-APR-12,Pratiksh,,en,70.29.242.229,leslie.dickie@sympatico.ca,15352410,000000124685452,4,5,"Nothing!
Pratiksh talked me through my problem and made sure that all my connection problems were solved on my two computers my iPad and my iPhone. 
He was patient and supportive as I looked for an Ethernet cable then took me through the solution when I couldn't find one.
He did a great job.
Thanks",5
354624,21-APR-12,18-APR-12,Xenia,,en,65.92.66.154,jpaul.henderson@sympatico.ca,15328478,000000124644248,4,4,"rep. spoke softly
  ",3
354625,21-APR-12,20-APR-12,Hector,,en,65.95.92.27,m.freeman@sympatico.ca,15352750,000000124690805,5,5,Nothing - Hector did a great job.,5
354626,21-APR-12,20-APR-12,Hanen,,fr,76.67.172.131,leila_said_8@sympatico.ca,15352384,000000124695145,4,4,,4
354627,21-APR-12,18-APR-12,Philip,,en,76.65.39.34,glenda508@sympatico.ca,15326842,000000124651754,4,4,,4
354628,21-APR-12,19-APR-12,Mohamed,,en,174.95.170.41,eadams@sympatico.ca,15338406,000000124664195,5,5,,3
354629,22-APR-12,20-APR-12,Andre,,en,67.70.153.180,vbrohman@sympatico.ca,15356776,000000124698168,3,,"my internet service was ""blocked"" from April 12, until yesterday, April 21..ten days!!!!!! I called your tech support every day,each time being told it will be 48 hours to fix..I cannot believe that the size of your company and sympatico, it would take this long. I was told it was Microsoft that blocked my account, and they are very slow to fix it. You are a HUGE client of them,,why would it take so long?? I had bills locked in this account plus many many other important notices . I am very very disillusioned with this experience and seriously thinking of terminating my account. also I lost 10 days of service which I should as least get some sort of credit for.
I await to hear a response and explanation from you. ",2
354630,23-APR-12,22-APR-12,Sofien,,fr,70.49.78.56,yvonnepoisson@sympatico.ca,15365302,000000124734616,4,4,"La facture , parce que je trouve que sa coute cher.
Je sais jamais à quoi  m`attendre parce que vous montez la facture souvent et sans raison et je trouve que charger 2.$ de plus sur les factures poster je trouve que c`est pousser parce que que l`on veule payé avec la facture ou internet cela nous regarde c`est notre choix et pas votre choix et payé pour cela c`est trop.",3
354631,23-APR-12,20-APR-12,Neha,,en,70.24.5.51,bwtaylor1@sympatico.ca,15347882,000000124685710,5,5,,4
354632,23-APR-12,22-APR-12,Shaik Rameez,,en,74.14.149.190,kim.lodge@sympatico.ca,15361390,000000124725392,1,1,"Since the problem was one that Bell already knew about, and they have known about it for a few months at least (since the same thing happened to me before Christmas), then I would have expected the solution to already have been in place - that being, Bell stores should already have replacement power cords available for customers to go and pick up. For this problem to have occurred to the same person, twice in less than 6 months, and there being absolutely no solution - this was unacceptable. At this point, if some asks me how Bell internet is, I will definitely tell them to NOT signup with Bell and they are probably better off to go with Rogers or another company.",1
354633,23-APR-12,22-APR-12,Weng,,en,76.71.184.50,camosin@bell.net,15358410,000000124731428,4,4,,4
354634,23-APR-12,13-APR-12,Pratheep Prabhu,,en,174.91.35.26,rjporteo@sympatico.ca,15269936,000000124542981,4,4,understanding the speaker was my difficulty,
354635,21-APR-12,20-APR-12,Jorge Alberto,,en,74.15.1.197,dunndw@sympatico.ca,15349286,000000124685607,5,4,Nothing,4
355157,21-APR-12,17-APR-12,Kim,,en,174.92.80.120,jojomac@bell.net,15315122,000000124632719,,,"I am unable to answer the above, because I am not sure with of the 4 reps I spoke with on that day is KIM!
The person that actually got me hooked up to e billing was very helpful and good, The other 3 OUT TO LUNCH!!!!",2
355158,21-APR-12,20-APR-12,Nizar,,fr,70.48.188.14,jeantrudel_44@sympatico.ca,15351224,000000124700884,4,4,ca été correct.la personne a bien fait son travail. ,5
355159,21-APR-12,20-APR-12,Houcem,,fr,74.15.156.54,rythafortier@sympatico.ca,15355430,000000124690536,3,3,Une seule fois durant mes appels une femme avec un accent prononcé a perdu patience et fermée la ligne car je ne comprenais pas. (Accent et bruit dans le téléphone),5
355160,21-APR-12,20-APR-12,Srinivasan,,en,65.92.2.117,e___ryan67@sympatico.ca,15349332,000000124698647,5,4,Bell Customer service has improved greatly since my past encounters,4
355161,21-APR-12,17-APR-12,Rene Jose,,en,74.12.18.47,pegeowool@bell.net,15318696,000000124630054,1,1,"fix the problem after nearly an hour I was informed that the NETWORK CARD was the problem Take computor to techition 
fifty dollars and three days nothing was found why with it ITS TWO MTHS OLD",2
355162,21-APR-12,20-APR-12,Fatma Sawcen,,fr,70.51.56.157,papillon8@sympatico.ca,15354286,000000124690909,5,5,,5
355163,21-APR-12,20-APR-12,Jama,,en,69.158.69.129,r.j.lachance@sympatico.ca,15354762,000000124700401,5,4,Been faster,5
355164,21-APR-12,20-APR-12,Marcos,,en,174.92.169.45,glenda.les@sympatico.ca,15350208,000000124690352,4,4,"My last name is Lesauteur as it occurs on all my bills. How could he have missed that?




My last name is LeSauteur as it occurs on all my bills. How did he miss that?



",3
355165,21-APR-12,15-APR-12,April,,en,184.148.96.218,mark.maskell@sympatico.ca,15290902,000000124579534,4,4,THE NEW SATELLITE DISH TRANSMITTER WAS CRACKED AND REQUIRED A FOLLOW UP CALL BY ANOTHER TECHNICIAN TO REPLACE THE DISH TRANSMITTER.  OTHER THAN THAT THE SERVICE WAS VERY GOOD.  I AM VERY PLEASE WITH THE SERVICE BY BOTH TECHNICIANS REGARDING THE INSTALLATION OF MY NEW HD-PVR AND SATELLITE DISH.,5
355166,21-APR-12,18-APR-12,Nicholas,,fr,174.92.168.54,leamichaud@sympatico.ca,15329272,000000124655632,5,5,tout etait parfait -réponse rapide et solution immédiate a notre problème internet.,5
355167,23-APR-12,22-APR-12,Mohamed,,fr,70.54.155.25,momieisa@sympatico.ca,15362688,000000124732890,,1,"
Absolumen4",1
355168,23-APR-12,13-APR-12,Andre,,en,76.65.24.165,caroleroblin@sympatico.ca,15262250,000000124548290,5,5,You can't improve perfection!,5
355169,23-APR-12,19-APR-12,Saifuddin,,en,184.145.1.160,TonyLeef@bell.net,15335424,000000124674068,5,5,Just keep up the good work.,5
355170,23-APR-12,22-APR-12,Joshua,,en,184.148.67.211,bchar@sympatico.ca,15358056,000000124725037,5,5,,5
355171,23-APR-12,22-APR-12,Imed,,fr,184.145.221.129,annelave@bell.net,15357846,000000124732679,5,5,,5
355172,23-APR-12,15-APR-12,Arthur,,en,76.64.11.40,dansue@bell.net,15288076,000000124582396,4,3,"help us fix the problem, why the ethernet on our motum not lit up, all our services are from Bell",4
355173,23-APR-12,18-APR-12,Olfa,,fr,76.65.123.136,jeancarmen@sympatico.ca,15327966,000000124643789,4,5,"rien tout a ete repare en peu de temps pas logtemps apres mon appel,merci beaucoup pour votre bon service
    Carmen Brassard.",5
355174,23-APR-12,18-APR-12,Tarek,,fr,174.94.80.206,hamza.zak@sympatico.ca,15327154,000000124661207,3,1,"la technicienne devait faire des tests sur la ligne et me rappeler, mais n'a jamais rappelé
J'ai réglé le problème par mes propres moyens finalement
Merci",3
355175,23-APR-12,22-APR-12,Methil,,en,50.100.150.75,maddy4@sympatico.ca,15362022,000000124729828,5,5,Excellent experience!!! Methil was the BEST.,5
355176,23-APR-12,22-APR-12,Cathrine,,en,70.26.62.100,harrisa@bell.net,15360286,000000124731805,1,1,Have a Canadian representative available at ALL TIMES!!!!!!!!!!!!!,1
355177,23-APR-12,22-APR-12,Med Aymen,,fr,184.144.176.172,zakaria.douiri@sympatico.ca,15365306,000000124727871,4,4,"Résoudre mon problème de connexion sans avoir à appeler. Le technicien a exécuté un certain nombre de routines automatisées pour régler mon problème de connexion.

Merci.",3
355178,23-APR-12,17-APR-12,Lamya,,fr,76.65.168.212,glachance48@sympatico.ca,15313478,000000124617801,4,4,,4
355179,23-APR-12,20-APR-12,Nadine,,en,74.15.45.93,graceunicorn@bell.net,15350296,000000124699276,5,5,,5
355180,23-APR-12,20-APR-12,Alex,,en,74.15.45.93,graceunicorn@bell.net,15350298,000000124699974,5,5,,5
355181,23-APR-12,22-APR-12,Devakanthan,,en,184.145.210.210,winber@sympatico.ca,15365134,000000124724664,5,5,,3
355182,23-APR-12,22-APR-12,Deoborah,,en,70.49.132.15,baillie.family@sympatico.ca,15358010,000000124725917,5,5,"Instead of relying on customer complaints, lower your prices/increase your services to be more competitive ",4
355183,23-APR-12,22-APR-12,Sravan Kumar,,en,174.88.52.234,mancini.alexandra@sympatico.ca,15362058,000000124727053,5,3,,5
355184,23-APR-12,22-APR-12,Arun,,en,184.144.71.47,thewindsofchange@bell.net,15364708,000000124731689,5,5,,5
355185,23-APR-12,14-APR-12,Karen,,en,99.234.192.118,salcristello@bell.net,15285070,000000124563797,5,4,Make your website easyer to follow. Its too busy.,5
355186,23-APR-12,15-APR-12,Srivenkatesh,,en,65.95.140.240,kathierogers@sympatico.ca,15290092,000000124579433,5,5,,5
355187,23-APR-12,19-APR-12,Mike,,en,64.231.203.20,ramje@sympatico.ca,15344030,000000124677506,5,5,Nothing,5
355188,23-APR-12,18-APR-12,Mohamed,,fr,65.94.36.193,dvazzoler@sympatico.ca,15325736,000000124653702,2,1,"Envoyer le technicien tel que promis le 18 
avri ET CE POUR CORRIGER LE TRAVAIL  TRES MAL FAIT LORS DE L'INSTALLATION DE FIBE LE 17 AVVRIL. QUELLE HORREUR.

",1
355189,23-APR-12,17-APR-12,Kevin,,en,65.95.153.164,jashute@sympatico.ca,15314482,000000124636249,3,2,,3
355190,23-APR-12,17-APR-12,Emmanuel,,en,65.95.153.164,jashute@sympatico.ca,15314484,000000124638539,3,2,,3
355191,23-APR-12,22-APR-12,Rahma,,fr,74.15.213.156,jacob411@sympatico.ca,15360592,000000124727412,4,,,3
355192,23-APR-12,22-APR-12,Shroff,,en,174.91.87.210,ross.howatson@sympatico.ca,15363778,000000124736515,2,2,Got disconnected from individual.  I had to call back.  Second individual is addressing my primary issue and is aware of my secondary issue as well.  Have email account that I cannot administer but that I can sign into without problems.,3
355193,23-APR-12,22-APR-12,Elmer,,en,70.27.43.95,mrogers4@sympatico.ca,15362752,000000124732210,5,5,,5
355194,23-APR-12,19-APR-12,Mohamed,,fr,174.89.237.249,samir.sayad@sympatico.ca,15344700,000000124683619,4,5,,5
355195,23-APR-12,22-APR-12,Karen,,en,70.49.22.212,mickeymommy@bell.net,15362564,000000124728449,4,4,Lower the fucking connection fee. Other companies charge less and have faster internet service.,3
355196,21-APR-12,18-APR-12,Kamel,,fr,184.144.145.104,galarneaufrancois1@bell.net,15326532,000000124661387,,1,,
355673,21-APR-12,20-APR-12,Elmer,,en,74.198.9.253,paulrpg@bell.net,15354396,000000124691948,1,1,Listen to me instead of following a set of program questions.,2
355674,21-APR-12,20-APR-12,Preety,,en,65.93.197.122,t.g.smith@bell.net,15356340,000000124690267,5,5,None,4
355675,21-APR-12,20-APR-12,Naim,,fr,184.145.150.92,lacdiffusion@sympatico.ca,15352212,000000124693688,5,4,"Rien:  le cable jsune promis est arrivé dans les 24 heures suivantes, il était là vers 12h30 le samedi 21 avril. Merci.",5
355676,21-APR-12,20-APR-12,Daniella,,en,67.70.42.98,mhoule@bell.net,15353424,000000124700111,5,5,Nothing.  Very friendly and competent service.  Resolved my issues very quickly!,5
355677,21-APR-12,19-APR-12,Cathrine,,en,70.26.16.17,warricks@sympatico.ca,15346136,000000124683191,5,5,The music while on hold is terrible.....,4
355678,24-APR-12,23-APR-12,Ben Mahmoud,,fr,184.148.217.174,pierrehivon@sympatico.ca,15378320,000000124749989,2,1,trouver une explication au trouble d'envois de document.,3
355679,24-APR-12,23-APR-12,Marco,,en,174.95.52.70,alex.mclellan1@sympatico.ca,15366214,000000124755318,4,4,,5
355680,24-APR-12,23-APR-12,Naveenkumar,,en,174.95.204.235,csykes1@sympatico.ca,15368898,000000124762105,4,3,"it should not take an hour of ""testing"" to tell me that the whole 416 area has been down all day.",3
355681,24-APR-12,23-APR-12,Iris,,en,76.64.2.54,hants_cricket@sympatico.ca,15371915,000000124757326,5,5,"Have more personnel to hanle problemm

I waited about 20 minutes to talk to IRIS",5
355682,24-APR-12,23-APR-12,Valerie,,en,184.145.209.9,kcominos@sympatico.ca,15374230,000000124754951,5,5,The CSR Valerie was perfect!,5
355683,24-APR-12,23-APR-12,Mohamed Ali,,fr,174.93.221.3,al.page@sympatico.ca,15366100,000000124738430,2,2,"M.Ali devrait mieux connaitre ces outils de travail et ne pas perdre ces clients en effectuant des mauvaises connections avec comme résultats que la conversation fut coupée,il m'a mit en attente et n'est jamais revenu. ",4
355684,24-APR-12,23-APR-12,Emmanuelle,,en,174.91.12.123,kdemchuk@sympatico.ca,15374238,000000124751934,4,2,"The voices of the reps were muffled, i.e. not clear. i found it necessary to repeat my questions and had difficulty hearing their answers. Both reps had heavy accents, and so therefore caused me to talk louder.",3
355685,24-APR-12,23-APR-12,Srinivasan,,en,174.95.205.236,jonjones@sympatico.ca,15373640,000000124753800,2,4,"Maybe check to see if there is an outage in the area first.  I was made to check my modem model number, reset it, log into it, when in the end MY ENTIRE AREA WAS OUT.  The whole call should have been 5 seconds ""Hi my internet is off"" ""Yep, your whole area is, should be back by 1900"".... done.",2
355686,24-APR-12,23-APR-12,Jayne,,en,67.70.104.49,klmcroberts@sympatico.ca,15374472,000000124741463,3,3,You could have fixed my problem 4 months ago when i first call ed in about the problem I still have to call in to get problem fixed next month .wasting my time on this problem,
355687,24-APR-12,23-APR-12,Walid,,fr,70.30.170.31,j-np@bell.net,15372510,000000124745397,2,2,"Une investigation plus poussée de mon
problême aurait sans doute permis de 
trouver vraiment comment y remédier.",4
355688,24-APR-12,23-APR-12,Allan,,en,74.15.61.26,hct1@bell.net,15371992,000000124742296,4,4,,4
355689,24-APR-12,23-APR-12,Samatar,,en,70.52.171.190,johnhp@sympatico.ca,15373588,000000124745102,5,5,"I tied up your tech guy too long as once i say what had to be done I could have done it very easily.
My be you can suggest the techy ask client if he could finish off the repair work. It would have saved 10 minutes on my call alone.
Hope t his helps

John H Pasquill",4
355690,24-APR-12,23-APR-12,Mansouri,,fr,184.144.142.78,paul.pilotte@bell.net,15377968,000000124758475,5,5,Tout a bien fonctionné .  Merci,5
355691,24-APR-12,23-APR-12,Meriem,,fr,67.71.117.153,rachel.galipeau@sympatico.ca,15378656,000000124742331,5,2,Le problème rencontré n'a pu être résolu relevant plutôt del'aide d'un technicien local.  La préposée pour m'aider a toutefois fait ce qu'elle pouvait faire. ,5
355692,24-APR-12,14-APR-12,Ronald,,en,184.151.114.52,brenda.barrett19@sympatico.ca,15279294,000000124566642,4,3,No impressed that I have to change my internet from wimax to Turbo Hub because you insisted.,4
355693,24-APR-12,20-APR-12,Jorge Alberto,,en,76.69.21.10,roybeasley@sympatico.ca,15355336,000000124700121,4,5,,5
355694,24-APR-12,20-APR-12,Leah,,en,65.95.123.116,jcureatz@sympatico.ca,15351154,000000124700479,5,5,"Nothing, Tech was very knowledgeable",4
355695,24-APR-12,23-APR-12,Bry,,en,70.49.49.114,ruthnesbitt@sympatico.ca,15379606,000000124748310,4,4,nothing it was fine,3
355696,24-APR-12,23-APR-12,Ramzi,,fr,76.66.192.196,jean-jacques@bell.net,15372950,000000124760272,5,5,superrrrrrr,5
355697,24-APR-12,23-APR-12,Tshering,,en,174.91.131.133,dotchison.hazel@sympatico.ca,15369900,000000124752409,3,4,"While on internet I am getting tired of the frequency that the message ""live com is not responding"". Also everytime I speak to a technician and state that the FIREWALL security keeps going off and am told it is fixed and will not go off, it still continuly does go on OFF and I have to reset it and run virus program almost daily. I would like this resolved. ",3
355698,24-APR-12,23-APR-12,Salvador,,en,74.14.151.228,davidjang@sympatico.ca,15369288,000000124765273,4,3,Setup Windows mail and windows live mail,4
355699,24-APR-12,20-APR-12,Neila,,fr,70.26.253.109,lise.andre@sympatico.ca,15352498,000000124694236,4,5,,4
355700,24-APR-12,23-APR-12,Ericka,,en,66.46.23.19,khunermund@bell.net,15374394,000000124762928,3,1,"I do not have access to internet, therefore have no email. I am completely dissatisfied. I wish I never changed from Rogers. I never had a problem with Rogers. I switched and now I have no computer. I will be calling to insist that some is sent out to fix my problem. I think the customer care person I spoke to did her best, but it's likely not a problem she can fix from your end. ",1
355701,24-APR-12,22-APR-12,Paola,,en,70.27.20.185,sh-43@sympatico.ca,15364116,000000124727800,5,5,not a thing,5
355702,24-APR-12,23-APR-12,Will,,en,69.157.181.90,amelamed@sympatico.ca,15366398,000000124747346,5,5,I received complete satisfation to reconnect to the internet,5
355703,24-APR-12,22-APR-12,Rashika,,en,74.14.214.248,wchippindale@sympatico.ca,15365066,000000124726722,2,1,"I don't know.  There was a language problem - plus I think I had a new person who was not too well versed in problem solving.  That does not, of course, detract from the fact that she was most pleasant and really wanted to help.  She said they would be sending a ""yellow cable"" by courier to be here Monday or today.  As to date - it has nto arrived.",4
355704,24-APR-12,18-APR-12,Deepika,,en,72.1.198.108,phuntertaylor@sympatico.ca,15331884,000000124661405,,1,It looked like the problem was fixed but it came right back the very next day and I have not had time to call again to get it fixed.,2
355705,24-APR-12,17-APR-12,Yathreb,,fr,76.68.244.160,jean-c.tardif@sympatico.ca,15314602,000000124617523,5,5,,5
355706,24-APR-12,23-APR-12,Stephen,,en,76.64.104.113,pauline70@bell.net,15378008,000000124745680,1,1,,
355707,24-APR-12,23-APR-12,Patrick,,en,76.68.45.37,jim.vandervoort@sympatico.ca,15373250,000000124742104,5,5,Nothing more,5
354072,25-APR-12,24-APR-12,Stedman,,en,65.94.220.166,sorlando@sympatico.ca,15394657,000000124788182,5,5,,5
354073,25-APR-12,24-APR-12,Dylan,,fr,184.145.155.212,c.couture6@sympatico.ca,15384506,000000124766620,5,5,,5
354074,25-APR-12,24-APR-12,Ashfaq,,en,184.147.184.60,bronka.ridley080@sympatico.ca,15384418,000000124782379,4,3,,4
354075,25-APR-12,24-APR-12,Gregorio,,en,70.55.30.252,f_s_bastien@bell.net,15386636,000000124767053,5,5,,4
354076,25-APR-12,24-APR-12,Dawood,,en,184.144.48.160,crisjack@bell.net,15385262,000000124772041,4,4,nothing,5
354077,25-APR-12,24-APR-12,Mathieu,,en,184.144.84.156,archie.macinnes@sympatico.ca,15383610,000000124772737,4,4,,4
354078,25-APR-12,24-APR-12,Salvador,,en,76.67.26.50,madthib@sympatico.ca,15390708,000000124777912,5,5,,5
354079,25-APR-12,24-APR-12,Basker,,en,76.67.26.50,madthib@sympatico.ca,15390710,000000124782096,5,5,,5
354080,25-APR-12,24-APR-12,Shashank,,en,65.95.148.142,john.lozowsky@sympatico.ca,15389038,000000124770498,4,4,"It took almost a week and a half to get the land line, cell phone and computer working PROPERLY. That is a bit much when you consider I pay for the services in ADVANCE.",2
354081,25-APR-12,24-APR-12,Dixitulu,,en,65.95.88.207,jwhiteman3@bell.net,15389374,000000124773031,5,5,"
nothing",5
354082,25-APR-12,24-APR-12,David,,en,174.92.48.58,bufie@sympatico.ca,15384466,000000124791286,3,3,,4
354083,25-APR-12,24-APR-12,Gregorio,,en,70.53.226.196,cyncu@sympatico.ca,15385322,000000124767779,5,5,,4
354084,25-APR-12,19-APR-12,Alicia,,en,70.55.2.100,joyce8@sympatico.ca,15340844,000000124667428,4,4,nothing.,4
354085,25-APR-12,24-APR-12,Temsu,,en,76.68.80.226,colm.murphy@sympatico.ca,15385174,000000124772284,5,5,Can't think of a thing!,5
354086,25-APR-12,24-APR-12,Jay,,en,76.65.16.209,thomasb@sympatico.ca,15395368,000000124783200,4,4,This person helped me to reinstate my network with the proper password etc. This was important so I could use my wireless printer etc. without resetting everythin. This was much better than the last contact since this person knew what they were talking about and sounded much closer as they were in CANADA!!,3
354087,25-APR-12,24-APR-12,Richard,,en,65.93.104.96,krusso@sympatico.ca,15389806,000000124790744,4,3,my initial problem of no wireless access was solved completely by Richard the 2nd problem with my bell security he thought he had fixed but it turned out I was still getting errors & had to call back but I was very satisfied with Richard he was helpful & easy to understand which was much appreciated ,5
354088,25-APR-12,24-APR-12,Tracy,,en,184.145.92.48,darylsarkisian@sympatico.ca,15385500,000000124772217,4,4,,4
354089,25-APR-12,24-APR-12,Bernard,,en,184.144.23.135,theowelles@sympatico.ca,15395332,000000124785594,5,4,Excellent phone manner and customer service!,5
354090,25-APR-12,24-APR-12,Wayne,,en,67.68.138.237,bbhester@sympatico.ca,15383934,000000124781669,5,5,Nothing Wayne was patient and resolved my problem best service I have ever received,5
354091,25-APR-12,24-APR-12,Adithya,,en,216.209.113.71,pj.gurdon@sympatico.ca,15392900,000000124766855,4,,anwser my question of why the modem had flashing lights and seemed to be doing a routine.  They told me it was the power to the modem and I could not see how.  After I remembered about the tel 48 volt votage on the line.,
354092,25-APR-12,24-APR-12,Mario,,en,65.95.149.200,bob.elliott2@sympatico.ca,15384232,000000124781417,5,5,Provided information about the cause of the problem,5
354093,25-APR-12,24-APR-12,Pierre,,en,184.147.46.116,rompat@sympatico.ca,15393744,000000124788649,5,5,,4
354094,25-APR-12,24-APR-12,Hamdi,,fr,76.71.199.36,gilles.thibault3@sympatico.ca,15387350,000000124775826,4,5,,5
354095,25-APR-12,24-APR-12,Edgar,,en,67.68.198.214,somawantha@sympatico.ca,15394632,000000124787861,4,4,Bell should have informed the client about technical changes that caused the problem for the client.,3
354096,25-APR-12,24-APR-12,Will,,en,70.27.15.2,arid@sympatico.ca,15383612,000000124775385,5,4,Nothing special. William  knew what had to be done. I am satisfied so far!,4
354097,25-APR-12,24-APR-12,Edwin,,en,76.69.113.52,j.l.helmer@sympatico.ca,15388212,000000124771570,4,4,your people are doing good job lines or more boxes half to be put in so more people an have faster service,3
354098,25-APR-12,24-APR-12,Shakeel,,en,50.101.231.28,gidley@sympatico.ca,15387332,000000124783686,5,5,I still always struggle with the different accent but he repeated anything I didn't understand and he was very clear.  He totally took care of my needs.,5
354099,25-APR-12,24-APR-12,Alexandre,,fr,174.89.187.128,myriam.plante@sympatico.ca,15392050,000000124769580,4,4,temps d'attente plus court,4
354100,25-APR-12,24-APR-12,Olivier,,en,65.95.245.91,bahniuk@sympatico.ca,15383832,000000124774226,5,5,your prices are getting too high.  i will examine other alternatives.,3
354101,25-APR-12,24-APR-12,Aria,,en,67.70.70.52,Glenwell5@bell.net,15382622,000000124769581,5,4,Can't think of anything.,4
354102,25-APR-12,22-APR-12,William,,en,64.228.35.83,eblmom@sympatico.ca,15359452,000000124734888,1,1,Your technician should have arrived as promised between 12.00pm&5.00pm.A phone call to explain this would have been nice.HE WAS A NO SHOW!,1
354103,25-APR-12,24-APR-12,Eddy,,en,74.15.44.156,bruce.martz@sympatico.ca,15384432,000000124783173,4,4,,3
354104,25-APR-12,14-APR-12,Pamela,,en,70.31.123.136,shandy2@sympatico.ca,15285298,000000124570786,5,5,,5
354105,25-APR-12,24-APR-12,Kevin,,en,74.14.105.54,rnugent@sympatico.ca,15393582,000000124783229,5,4,,5
354106,25-APR-12,24-APR-12,Med Aymen,,fr,76.65.91.124,julienbrodeur@sympatico.ca,15389326,000000124782841,5,5,,5
354107,25-APR-12,24-APR-12,Rajni,,en,76.70.110.34,dmayque@sympatico.ca,15385970,000000124771317,3,2," Your guys having a bit more technical expertise in answering knowledgable customers.Your department just wants to repeat the same rusted line of ""Click on the Win start button"".
Some of us have knowledge about how to wire and unwire a modem/router. 
Please listen to the customers they might be able to help you too.
",5
354108,25-APR-12,24-APR-12,Wynbert,,en,184.144.110.186,paul.butters@sympatico.ca,15392606,000000124784615,4,4,nothing. In the time we have had bell sympatico this is the first time some one has been able to help me. Usually they have only confused me and I have had to get a computer geek to straighten the mess out,4
354109,25-APR-12,24-APR-12,Ramzi,,fr,67.70.198.193,mons2@bell.net,15391859,000000124782363,4,4,"Nette mélioration par rapport aux appels du vendredi et samedi, 20 et 21 avril.
Votre technicien devait d'abord venir le samedi 21. Il ne s'est pas montré. Apparemment, le rendez-vous avait été reporté au lundi suivant, mais nous n'avons pas reçu d'appel confirmant cette nouvelle date. De sorte qu'il n'y avait personne à l'adresse du service.",3
354110,25-APR-12,24-APR-12,Pratheep Prabhu,,en,174.93.41.74,jwagner@bell.net,15389370,000000124767848,4,4,"My problem was resolved, so there is nothing I would change",5
354111,25-APR-12,24-APR-12,Danny,,en,207.164.79.53,kendaleproducts@sympatico.ca,15389604,000000124772024,3,3,"My first call to Bell was Monday, April 23 and it took until Tuesday April 24 @ 4:00p.m. to get my email address up and running.",4
354636,21-APR-12,20-APR-12,Mohamed,,fr,174.93.233.237,charlou@sympatico.ca,15348206,000000124692807,5,5,c'était complet merci,5
354637,21-APR-12,20-APR-12,Neila,,fr,70.26.198.60,tizo-mimi1@bell.net,15356568,000000124691267,5,4,Je suis tres satisfait,5
354638,21-APR-12,20-APR-12,Eduardo,,en,70.24.4.86,ken.toews@sympatico.ca,15352008,000000124697878,3,2,Train reps more thoroughly.,4
354639,21-APR-12,20-APR-12,Mohamed Amine,,fr,69.159.160.15,jlussier001@sympatico.ca,15351442,000000124699166,3,2,,3
354640,21-APR-12,20-APR-12,Hemavathi,,en,74.198.164.160,blair.hyland@sympatico.ca,15347640,000000124702336,1,1,Quicker response and fix it we are still without phone and internet service,2
354641,21-APR-12,20-APR-12,Venkatesh,,en,70.50.23.194,healey41@sympatico.ca,15350548,000000124685759,5,5,"This man, REALLY explained my problem and to me in layman's terms, (we need more teachers like this!) and expected the cable would be delivered to my home by April 23rd at the latest. He said he was putting a rush on it-but I don't know whether this can really be done, or it was a good customer service comment, but it worked. The cable arrived this morning Apr 21 I'm up and running again. Thank you",5
354642,21-APR-12,20-APR-12,Andrew,,en,76.64.161.86,ted.onyschuk@sympatico.ca,15356420,000000124687657,5,5,,3
354643,21-APR-12,20-APR-12,Kanchana,,en,70.49.245.109,joycecrothers@sympatico.ca,15351690,000000124686653,5,5,Less wait time to speak to someone,4
354644,21-APR-12,20-APR-12,Jorge Alberto,,fr,70.29.154.216,n.tellalian030@sympatico.ca,15353898,000000124700422,5,5,rien,4
354645,21-APR-12,17-APR-12,Paola,,en,65.94.30.85,dorothy.lawson@bell.net,15312136,000000124623148,4,4,"to have all agents follow same procedures with regards helping clients, e.g., walk-through client with procedure before leaving him/her to make sure procedure is understood.",5
354646,21-APR-12,20-APR-12,Sam,,en,70.27.86.167,gilbert.wood@sympatico.ca,15350134,000000124695896,4,4,"Have employees that are easier to understand, so you don't always have them repeat.",4
354647,21-APR-12,17-APR-12,Rod,,en,74.14.97.207,me33@sympatico.ca,15317310,000000124615326,5,5,,5
354648,21-APR-12,20-APR-12,Sahali,,fr,174.92.182.175,tiklem@sympatico.ca,15356540,000000124704979,4,5,,4
354649,21-APR-12,20-APR-12,Sarra,,fr,174.93.149.57,joseemaxime@sympatico.ca,15351646,000000124695577,3,1,Je suis tres décu de savoir que nous n'avons pas acces au service FIBE et que je dois payer tres cher pour un service de telephone étant donné que le meme service avec vidéotron me couterait 19.95 pour un an et par la suite 22.95 et que je peux avoir acces a un meilleur service internet et que nous sommes toujours dans l'obligation de vous appeler pour avoir un meilleur prix car nous avons de la compétition.,5
354650,21-APR-12,20-APR-12,Susy,,en,174.95.8.101,nicholls4@sympatico.ca,15353966,000000124688583,2,1,listen to what I said/wrote rather than forging ahead and assuming what I was asking about... even after I redirected the agent twice.,1
354651,21-APR-12,20-APR-12,Emily,,en,76.71.89.37,robert.gutwein@sympatico.ca,15355170,000000124699203,5,5,Emily was great. Perhaps change company policey to let existing cutomers know about different promotions.  Notify them when current promotions expire.,5
354652,21-APR-12,13-MAR-12,Mauricio,,en,50.101.140.85,b.urquhart@bell.net,15235970,000000123895485,5,5,Less menu's to go through. Have a live person answer the call and direct you then. ,5
354653,21-APR-12,19-APR-12,Elizabeth,,en,70.29.110.42,ralph.taylor@sympatico.ca,15344028,000000124683033,4,4,Not have my moden go to sleep when turned of as I am away from home.  Do I have to leave it on at all times?,5
354654,21-APR-12,20-APR-12,Nandhini,,fr,65.93.160.247,denishotte@sympatico.ca,15348972,000000124694787,2,2,"La personne était difficile à comprendre.  Toutefois, j'ai maintenant reçu la pièce requise et tout fonctionne.",4
354655,21-APR-12,20-APR-12,David,,en,70.54.52.169,odonnelljoan@bell.net,15354148,000000124706024,5,5,nothing that i can think of at the moment,5
354656,21-APR-12,19-APR-12,Zohra,,fr,184.75.129.184,grandgallo_mtc@sympatico.ca,15339404,000000124668967,4,4,Rien d'autre.,1
354657,21-APR-12,17-APR-12,Amine,,fr,70.30.204.61,monique.lavallee@sympatico.ca,15317810,000000124622732,4,4,,5
354658,21-APR-12,20-APR-12,Ayesha,,en,184.146.98.89,c_beresford@sympatico.ca,15347918,000000124704690,5,5,Nothing comes to mind,5
354659,21-APR-12,18-APR-12,Bernard,,en,67.71.149.33,williamwilson@sympatico.ca,15334886,000000124651269,4,3,,4
354660,21-APR-12,18-APR-12,Akrem,,fr,67.68.124.127,frobitai@sympatico.ca,15326456,000000124647271,3,4,"J'avais de la difficulté à l'entendre. Le téléphone était peut-être brouillé, en plus il avait un accent.",3
354661,21-APR-12,19-APR-12,Casey,,en,24.57.177.193,s.layson@sympatico.ca,15344634,000000124666809,5,5,Everything met my satisfaction.,5
354662,21-APR-12,20-APR-12,Janice,,en,184.144.48.205,rluddington@bell.net,15355122,000000124703854,5,4,Lessen the internet usage charge.,4
354663,21-APR-12,20-APR-12,Kimberly,,en,67.193.237.35,rmdavid@sympatico.ca,15355138,000000124686418,5,5,"some, speak slower and more clearly",5
354664,21-APR-12,20-APR-12,Silvia,,en,76.64.92.250,dteresan@sympatico.ca,15349266,000000124689401,5,5,,3
354665,21-APR-12,16-APR-12,Janet,,en,76.64.92.250,dteresan@sympatico.ca,15297616,000000124603941,2,2,difficult to understand.not friendly,2
354666,21-APR-12,20-APR-12,Lobna,,fr,70.26.204.19,berthe.charette@sympatico.ca,15347538,000000124696058,5,4,tout a été bien fait,4
354667,21-APR-12,20-APR-12,Eleanor,,en,70.29.100.202,hsteele@sympatico.ca,15350740,000000124697951,5,5,Nothing.  The Bell rep guided me through a variety of Bell issues with expert customer relations & patience.  She was a pleasure to talk with and very helpful.  I was very pleased with the results of my call. ,4
354668,21-APR-12,20-APR-12,Gregory,,en,70.53.7.183,fuller5@sympatico.ca,15349852,000000124699470,4,4,Greg was great but Bell has been abysmal most of the timne so I would still not recommend them to anyone but if they have more response to issues like I did with Greg then things will change,2
354669,21-APR-12,20-APR-12,Tess,,en,65.92.32.189,gary.graham3@sympatico.ca,15349956,000000124705471,2,2,,2
354670,21-APR-12,20-APR-12,Danny,,en,70.50.145.238,e.green3@sympatico.ca,15349318,000000124692713,2,1,"two different agents gave me two different prices,and the second agent did not honor the first agents promise to me",3
354671,21-APR-12,20-APR-12,Uzair,,en,174.95.241.135,lujo@sympatico.ca,15352702,000000124690693,5,5,,4
354672,21-APR-12,20-APR-12,Marco,,en,70.26.140.196,dbeth2010@bell.net,15348836,000000124702786,5,5,ABSOLUTELY NOTHING,5
354673,21-APR-12,20-APR-12,Saifeddine,,fr,70.26.198.240,linda59@sympatico.ca,15352474,000000124689702,5,5,,4
354674,21-APR-12,17-APR-12,Moncef,,fr,174.93.231.194,michelthibault7@sympatico.ca,15317544,000000124618732,5,4,rien,4
354675,23-APR-12,16-APR-12,Oussama,,fr,174.91.17.210,Raymondeouimet@bell.net,15293888,000000124611685,5,4,,5
354676,23-APR-12,22-APR-12,Mohamed,,fr,76.67.156.17,jboto@sympatico.ca,15360686,000000124729917,5,5,,5
354677,23-APR-12,22-APR-12,Lilian,,en,76.69.16.159,imilanovic@sympatico.ca,15360480,000000124726080,4,4,,5
355197,24-APR-12,23-APR-12,Karen,,en,65.92.47.113,compass.com@sympatico.ca,15368766,000000124764452,1,1,The on-site repair team were WONDERFUL!!!!  However I am extremely disappointed that I have been paying for a service I have not been receiving and not only that but that Bell plans have changed and I am paying more for VIBE 10 than the current packages cost  and that there was so much confusion by the customer care centre.   ,1
355198,24-APR-12,23-APR-12,Slah,,fr,67.68.132.65,geob48@bell.net,15371272,000000124761600,4,4,rien,4
355199,24-APR-12,23-APR-12,Jean-Gardy,,fr,65.95.75.215,herve.gagne@bell.net,15372104,000000124739949,5,5,,5
355200,24-APR-12,23-APR-12,Aleem,,en,174.91.9.112,b.haines@sympatico.ca,15366960,000000124763466,5,4,nothing until the internet came back on!,5
355201,24-APR-12,23-APR-12,Nadine,,en,74.14.157.125,lailag@sympatico.ca,15374686,000000124744967,5,4,"I'm not happy that your usage of MSN has made emailing from my other account difficult. Bell should be able to set up the new accounts with the info I have since researched, rather than only setting up a separate sympatico account.",4
355202,24-APR-12,23-APR-12,Donna,,en,70.27.152.50,groenin@sympatico.ca,15371720,000000124751380,4,4,"since i am hard at hearing and your service representative did not speak clearly, i had trouble understanding and we both got frustrated at times",5
355203,24-APR-12,23-APR-12,Juliio,,en,50.101.140.121,dblenkinsop@sympatico.ca,15369316,000000124759967,3,3,,3
355204,24-APR-12,18-APR-12,Pierre,,en,65.93.164.139,sandbarr@sympatico.ca,15333106,000000124649603,5,5,theirs nothing l can think of.,5
355205,24-APR-12,23-APR-12,Miguel,,en,174.92.84.125,necplusultra@sympatico.ca,15377384,000000124765078,1,1,Your agents hang up on clients! Is that what you are teaching them  to do. This is appalling considering the high cost of your services. Unacceptable.,1
355206,24-APR-12,23-APR-12,Luis,,en,50.101.71.146,scobbe@sympatico.ca,15379896,000000124739133,5,5,,5
355207,24-APR-12,23-APR-12,Elmer,,en,65.92.153.111,ron.s1@sympatico.ca,15379456,000000124758225,5,4,,5
355208,24-APR-12,23-APR-12,Allaura,,en,65.92.153.111,ron.s1@sympatico.ca,15379454,000000124758516,4,4,,5
355209,24-APR-12,23-APR-12,Mohamed,,fr,207.61.145.4,katerik@sympatico.ca,15374158,000000124755091,5,5,Absolument rien car c'était parfait.,5
355210,24-APR-12,23-APR-12,Sylvie,,en,174.95.200.249,fedyk@sympatico.ca,15370648,000000124763672,5,5,,3
355211,24-APR-12,22-APR-12,Franssesca,,en,74.13.243.66,michael.stirrup@sympatico.ca,15362516,000000124728448,5,5,,5
355212,24-APR-12,23-APR-12,Sergio,,en,70.48.59.59,hgrideout@sympatico.ca,15372118,000000124745673,5,5,"Nothing the technician was very thoroughmpatient and goal oriented,and patient beyond requirement....",3
355213,24-APR-12,23-APR-12,Shashank,,en,65.93.108.95,ejireland@sympatico.ca,15370214,000000124743306,4,3,,4
355214,24-APR-12,23-APR-12,Luis,,en,70.27.53.241,fantetti@sympatico.ca,15370582,000000124757703,4,2,the tech that handled my case was great. however the problem is not fixed as i am still experiencing intermittent and slow connection,4
355215,24-APR-12,23-APR-12,John,,en,76.71.96.116,mimipepere@sympatico.ca,15376858,000000124751124,5,4,,4
355216,24-APR-12,22-APR-12,Ravi,,en,64.229.224.143,mike.monica@sympatico.ca,15362582,000000124729362,4,3,,4
355217,24-APR-12,22-APR-12,Shaik Rameez,,en,174.88.151.8,marilyncassels@sympatico.ca,15362202,000000124727117,4,4,,5
355218,24-APR-12,23-APR-12,Khaoula,,fr,69.156.65.80,auroredesbois@sympatico.ca,15366876,000000124740803,5,5,,4
355219,24-APR-12,23-APR-12,Hector,,en,64.231.19.49,dianejohnston15@sympatico.ca,15369618,000000124748290,5,5,,5
355220,24-APR-12,19-APR-12,Shri Hari,,en,70.24.105.136,dandsrankine@bell.net,15337656,000000124666094,5,4,,4
355221,24-APR-12,20-APR-12,Nader,,en,76.65.167.249,fagost@sympatico.ca,15349588,000000124704955,5,4,,4
355222,24-APR-12,23-APR-12,Estephania,,en,70.28.59.175,vshende@sympatico.ca,15381840,000000124756991,4,4,"dont make us waith for such a long time for an answer, especially when your call has been answered and they are transferring o another dept/ person",3
355223,24-APR-12,23-APR-12,Cristian,,en,70.29.122.46,alexandruth@bell.net,15366242,000000124737495,5,5,nothing,5
355224,24-APR-12,23-APR-12,Aloysious,,en,174.92.84.125,necplusultra@sympatico.ca,15377388,000000124764804,1,1,could you find people that can speak English properly and people that can answer your questions politely and not hang up on you. Very poor service and waiting time is unacceptable. People have better things to do than to wait for ever on the phone.,1
355225,24-APR-12,23-APR-12,Robert,,en,74.15.103.165,cyrus1948@bell.net,15368940,000000124751638,1,1,Explain to me probplem,4
355226,24-APR-12,23-APR-12,Ashley,,en,69.158.82.89,dgbignell@bell.net,15369560,000000124744495,5,5,"Nothing, the rep was totally professional and thorough
",5
355227,24-APR-12,23-APR-12,Oscar Ernesto,,en,174.91.54.245,ernest.laing@sympatico.ca,15370412,000000124747651,4,3,In this matter there was not much more that could have been done with the problem I was experiencing.  As it turned out the website was down and resolved by evening.,4
355228,24-APR-12,23-APR-12,Abdel basset,,fr,69.157.129.185,mc.mercier@sympatico.ca,15376356,000000124749629,4,5,,4
355229,24-APR-12,23-APR-12,Wafa,,fr,76.69.96.54,sylvain.theoret@sympatico.ca,15380856,000000124747337,5,5,Obtenir des pièces de rechange chez Espace Bell...peut-être?,5
355230,24-APR-12,02-MAR-12,Khalil,,fr,67.68.65.78,pincou@sympatico.ca,15122715,000000123664180,5,1,,1
355231,24-APR-12,23-APR-12,Mohamed,,fr,184.144.182.24,fabiev@sympatico.ca,15370528,000000124751172,3,,J'aurais aimé qu'on me propose si je  voulais garder ou pas la facture de papier et d'une part et d'autre on a complètement oublié et j'ai dû rappeler pour le faire et ne suis pas certaine que le tout a bien été compris!,3
355232,24-APR-12,16-APR-12,Mudilyar,,en,70.26.88.176,heather.maccrimmon@sympatico.ca,15299336,000000124610605,4,3,"Both our modem AND router were disabled at the same time when no one was home and our computers were off, which indicates to me there was some kind of surge coming from the DSL. We are thankful for the new modem but an explanation as to what happened would have been helpful.  I have had to replace my router thanks to this. ",
355233,24-APR-12,23-APR-12,Srinivas,,en,174.92.84.125,necplusultra@sympatico.ca,15377386,000000124765391,1,1,"very frustrating experience with Bell. It's unbearable to waste one's time on the phone waiting for someone to answer your call in an incomprehensible language!
Please improve your services Your rates are exorbitant!",1
355234,24-APR-12,23-APR-12,Ayesha,,en,65.95.71.118,tangye@sympatico.ca,15380964,000000124756203,5,5,,4
355235,24-APR-12,23-APR-12,Carrie,,en,70.49.40.216,dfrancisktown@bell.net,15369550,000000124738315,1,1,hire competent workers and quit trying to lie to customers,1
355236,24-APR-12,23-APR-12,Alfredo,,en,201.247.172.49,bakercjd@sympatico.ca,15367018,000000124766197,5,5,,5
355237,21-APR-12,20-APR-12,Joseph,,en,74.14.104.21,glenn.levine@sympatico.ca,15350214,000000124702715,,,Not tried to sneek a misc. charge on my bill in the first place.,
355708,24-APR-12,23-APR-12,Leni,,en,67.71.7.23,johnr.ellis@sympatico.ca,15373618,000000124752445,5,5,Have told me about my modem savings years ago and saved me all the rental charges.,4
355709,24-APR-12,23-APR-12,Hector,,en,50.101.222.54,jackie.rehn@sympatico.ca,15372600,000000124745448,5,5,,5
355710,24-APR-12,19-APR-12,Dinesh,,en,76.68.91.140,cbilokryli@sympatico.ca,15337036,000000124665821,5,5,nothing,4
355711,24-APR-12,18-APR-12,Sondes,,fr,70.24.236.44,renbern@bell.net,15332446,000000124643238,4,4,"Depuis quelque temps, j'ai eu beaucoup affaire à vous soit pour la tv où je puis dire que j'ai eu un très haut degré de satisfaction.

Pour ce qui est de la facturation électronique, le moins que je peux dire, c'est que j'ai eu de très grands problèmes, Après plusieurs contacts, j'ai aujourd'hui eu satisfaction en clavardant avec un de vos agents nommé Radu qui a solutionné mon problème. Il me reste à me familiariser avec le système pour aller voir mes factures. Je crains que le courriel qu'une de vos technicienne a donné ( belzile 05@sympatico.ca ne corresponde pas à la réalité. Mon courriel est renbern@bell.net",4
355712,24-APR-12,23-APR-12,Monica,,en,50.101.142.227,alenslev@bell.net,15366202,000000124763400,3,1,i did not like the fact that i was on hold for 15 minutes. also this was my second call and no resolution other than the fact that it MIGHT be fixed in 2 hours,3
355713,24-APR-12,23-APR-12,Cristobal,,en,50.101.140.121,dblenkinsop@sympatico.ca,15369318,000000124750369,3,3,,3
355714,24-APR-12,23-APR-12,Houda,,fr,65.94.209.31,kberardelli@sympatico.ca,15374210,000000124743261,5,4,,5
355715,24-APR-12,23-APR-12,Carlton,,en,174.92.84.125,necplusultra@sympatico.ca,15377390,000000124764212,1,1,To be more courteous and not leave clients waiting on the line for 20 minutes. After all you are a phone company. Lousy service and poor attitude from your staff. ,1
355716,24-APR-12,23-APR-12,Emmanuelle,,en,69.158.36.167,copkilla@sympatico.ca,15368806,000000124750445,5,5,Nadda.,5
355717,24-APR-12,23-APR-12,Larissa,,en,209.183.143.52,delemere@sympatico.ca,15369426,000000124762063,5,5,I waited over 30 minutes on hold. That's much too long to be waiting to speak to someone.,4
355718,24-APR-12,23-APR-12,Nafti,,fr,174.92.254.109,grajac@bell.net,15371644,000000124763046,5,4,,5
355719,24-APR-12,23-APR-12,Tracy,,en,69.137.201.149,lise2.marcil@sympatico.ca,15375174,000000124741428,5,5,Everything was great. Nothing to improve,5
355720,24-APR-12,23-APR-12,Mathew,,en,74.14.37.12,carole.perkins@sympatico.ca,15368002,000000124739218,5,4,,5
355721,24-APR-12,22-APR-12,Ashwini,,fr,70.49.66.216,legare01@sympatico.ca,15361670,000000124726187,4,4,,4
355722,24-APR-12,23-APR-12,Nejmeddine,,fr,70.52.65.249,sylvie.coco@sympatico.ca,15380870,000000124762755,1,1,Incompétent.Problème modem depuis deux semaines.,1
355723,24-APR-12,23-APR-12,Allan,,en,76.70.115.113,paulj1130@sympatico.ca,15378014,000000124742924,4,3,"there was confusion about appt times. repair tech arrived 1 day before scheduled appt. another repair tech arrived after repair was complete.
phone is fixed. internet still fades in and out after repair Repair fellow very good",4
355724,24-APR-12,23-APR-12,Patricia,,en,70.26.124.136,dugnsam@sympatico.ca,15370008,000000124741928,5,5,-,5
355725,24-APR-12,20-APR-12,Katherine,,en,70.29.121.148,cormist@sympatico.ca,15348498,000000124685692,5,4,,4
355726,24-APR-12,23-APR-12,Med nejib,,fr,76.71.179.20,mbou@sympatico.ca,15376346,000000124760328,2,1,On me répète la même chanson chaque fois que je fais un appel mais aucun résultat concluant pour régler mon problème qui perdure depuis 18 mais environ.Je penses que certain directeur de réseau ne font pas leur job adéquatement et ce fou des clients.,3
355727,24-APR-12,23-APR-12,Mohammed,,en,70.27.8.36,david.milne4@sympatico.ca,15369252,000000124743395,4,4,"It would have been more convenient for me if I could have exchanged the modem at a Bell store. However, it was delivered within 24 hours. I am not sure whether Bell or Purolator deserves the congratulations. Probably both.",3
355728,24-APR-12,23-APR-12,Carrie,,en,184.148.88.55,michaellem@sympatico.ca,15376646,000000124756609,5,5,"Offer me free internet ( ha ha )
Carrie was an absolute joy to speak to!",5
355729,24-APR-12,23-APR-12,Sravan Kumar,,en,174.91.14.139,lfalzon@sympatico.ca,15375012,000000124756955,5,4,"Try and notify users where maintenace is being done, so users do not have to call you to let you know that the modem is not working.",4
355730,24-APR-12,23-APR-12,Padmanaban,,en,174.89.199.169,JamesPaul32@sympatico.ca,15365556,000000124756996,4,5,,5
355731,24-APR-12,23-APR-12,Patricia,,en,65.93.35.184,jdjskennedy@sympatico.ca,15372930,000000124742646,5,5,nothing,5
355732,24-APR-12,23-APR-12,Judith,,en,174.95.11.235,jjkiller@sympatico.ca,15373302,000000124748487,4,3,"Judith was fine. My call was regarding a letter I received from Bell addressed personally to me but telling me how I could take advantage of bundling (which I already do!) and cautioning me that my promotion term would expire soon (curious given that my most recent agreement with Bell internet is 2 years old). In effect this was a ""hustle business"" letter to an existing customer which acknowledged NOTHING about my current account. I requested a call back from a supervisor but nothing so far. ",2
355733,24-APR-12,23-APR-12,Danny,,en,174.91.52.58,dhutcheson@sympatico.ca,15369586,000000124752249,5,5,nothing,4
355734,24-APR-12,19-APR-12,Jacqueline,,en,184.148.131.203,d.jeanne@sympatico.ca,15337574,000000124678851,5,4,"I would like to have completed this folow-up survey while I was still on the line with Jacqueline. I received a phone message a day or so later re. my recent dialogue with Bell. Somehow, I inadvertantly deleted the contact number so was unable to do the phone survey at the time.Please know that I am very pleased, especially with Jacqueline`s proposed adjustment and billing advise. Thank you.",5
355735,24-APR-12,23-APR-12,Asma,,en,174.92.50.95,kim_paul@sympatico.ca,15374416,000000124761015,2,4,"Yes, the technician didn't need to be so rude and talk so degrading.",3
355736,24-APR-12,23-APR-12,Ali,,fr,184.145.148.51,yvesbrochu@sympatico.ca,15382350,000000124746802,3,2,Rien !,4
355737,24-APR-12,23-APR-12,Celina,,en,184.145.113.112,gary.vickers@sympatico.ca,15371132,000000124741969,5,4,You could have noticed that I had only one contact with bell on that date not two so I didnt really need two surveys. You have the phone records.....how many calls did I make to Bell? Get it together.,1
355738,24-APR-12,22-APR-12,Srinivasan,,en,174.91.89.86,gunter.wiechmann@sympatico.ca,15360214,000000124735431,4,4,,5
355739,24-APR-12,23-APR-12,Luis,,en,74.12.56.208,karim.lalji@sympatico.ca,15374108,000000124763413,3,4,n/a,4
355740,24-APR-12,23-APR-12,Asra,,en,174.94.32.233,mer910@sympatico.ca,15376546,000000124751569,4,4,,4
355741,21-APR-12,17-APR-12,Partha,,en,174.92.112.14,norm.gail.gordon@bell.net,15318244,000000124614521,1,4,"went thru too many people and waited on telephone 40 min,
put someone who knows more of what they are doing.",3
355742,22-APR-12,13-APR-12,Visakan,,en,65.93.199.30,thebelroses@sympatico.ca,15271394,000000124547301,5,4,,5
355743,22-APR-12,22-APR-12,,,en,70.27.141.140,,,,4,2,is not better,4
354112,25-APR-12,24-APR-12,Jeff,,en,70.49.41.148,d_rancourt@sympatico.ca,15385380,000000124771748,4,4,yes,4
354113,25-APR-12,24-APR-12,Aprajit,,en,76.71.98.214,jaynewton@bell.net,15388436,000000124778619,4,3,"this was the fastest response I""ve ever had with your help line.Keep up the good work!
",3
354114,25-APR-12,23-APR-12,Vaishnavy,,en,76.70.70.4,jim080@sympatico.ca,15373252,000000124758186,3,3,to have the internet connected when promised,4
354115,25-APR-12,24-APR-12,Soumaya,,fr,70.26.237.133,cjsaum@sympatico.ca,15385008,000000124771443,5,5,Avoir un système de numéros de client à la boutique Bell.,5
354116,25-APR-12,24-APR-12,Madhu,,en,67.70.99.36,gerejak@sympatico.ca,15387260,000000124775049,4,4,,4
354117,25-APR-12,24-APR-12,Lisa,,en,74.15.242.229,smrd@sympatico.ca,15394582,000000124774315,3,,"It took 70 minutes from start of call through three people,to reachng Lisa and getting her portion done. ALL VERY POLITE but so were all others since March 15-then execution went wrong 2 times before. WE'LL see. Stop making us wait over an hour on the phone and get one person to deal with the problem through all the departments and then call us back-it was your errors completely. Mark Smrdell ",1
354118,25-APR-12,24-APR-12,Harathi,,en,70.24.204.235,kathy_mccusker@sympatico.ca,15389500,000000124768318,5,5,I couldn't really the first person I spoke with.  Sounded like they were on the other side of the world.  The second personI spoke with was fine.,4
354119,25-APR-12,23-APR-12,Paul,,en,184.146.159.75,p-mitchell@sympatico.ca,15377776,000000124753144,5,5,,4
354120,25-APR-12,23-APR-12,Maxime,,en,184.146.159.75,p-mitchell@sympatico.ca,15377778,000000124750712,5,5,,4
354121,25-APR-12,23-APR-12,Leila,,fr,76.69.231.226,rsb1943@bell.net,15379552,000000124742382,1,1,"J""ai trouve la solution a mon probleme par moi meme...Le diagnostique du conseiller etait nul...",1
354122,25-APR-12,20-APR-12,Mohamed Amine,,fr,74.14.124.215,dianemm.lafontaine@sympatico.ca,15349030,000000124699910,1,1,"J'ai du rapeller mardi après-midi et Marc-Andrée de Bell m'a expliqué qu'il n'y a aucune trace de l'appel de vendredi après-midi et que donc le fil qu'on devait me faire parvenir n'avait pas été expédié tel que promis.Je travail de la maison ce n'est vraiment pas pratique. J'ai memtionné à Marc-André que j'avais pourtant reçu un courriel pour valider ma satisfaction suite à cet appel de vendredi... il ne comprennait pas... Ce que je peux ajouter, c'est ce que ce Marc-André a fait pour moi qui me rend satisfait et je répondrai à ce sondage élogieusement en sa faveur.",4
354123,25-APR-12,24-APR-12,Youssef,,fr,70.51.201.133,andre286@sympatico.ca,15383396,000000124781611,5,5,rien,5
354124,25-APR-12,24-APR-12,Josue,,en,174.91.10.27,nick.eliopoulos@sympatico.ca,15392166,000000124784039,5,5,"NOTHING MORE
HOWEVER THE FACT REMAINS THAT THE INTERNET SERVICE WAS INTERRUPTED FOR 6-8 HOURS ON MONDAY AND WHEN IT CAME BACK ON NOTHING WORK AND I COULD NOT ACCESS THE NET..I HAD TO RE-INSTALL PASSWORDS BG NUMBERS ,RE-CONFIGURE WIRELESS NETWORKING  ETC..",3
354125,25-APR-12,24-APR-12,Maria,,en,67.68.33.143,glaser.j@sympatico.ca,15387442,000000124776261,5,5,"Can't think of anything.

John",5
354126,25-APR-12,24-APR-12,Vijay,,en,70.31.92.145,jeremy.hill@sympatico.ca,15388656,000000124773676,5,5,"Accept e-mail requests for customer support.
",3
354127,25-APR-12,24-APR-12,Zishan,,en,70.51.220.146,rudy.kirner@sympatico.ca,15393898,000000124776196,5,4,Your automatic telephone service gives a few too many options before you are able to talk to a human being.,4
354128,25-APR-12,23-APR-12,Melvin,,en,174.95.204.87,bpowell@sympatico.ca,15367632,000000124763473,1,1,INVESTIGATE THE PROBLEM INSTEAD OF MAKING UP AN ANSWER,
354129,25-APR-12,24-APR-12,Souhir,,fr,184.144.233.18,hganong@bell.net,15387854,000000124773768,5,4,non,5
354130,25-APR-12,23-APR-12,Elvis Francisco,,en,174.95.204.87,bpowell@sympatico.ca,15367630,000000124764117,4,4,"Nothing - although Bell's service wasn't working due to an outtage, Elvis investigated the problem and tried to be as helpful as possible.",4
354131,25-APR-12,24-APR-12,Carlton,,en,76.68.88.232,margaret.lockhart@bell.net,15390898,000000124791698,5,5,,5
354132,25-APR-12,24-APR-12,Igor,,en,76.64.12.83,jbackal@sympatico.ca,15388442,000000124783468,5,5,,5
354133,25-APR-12,24-APR-12,Marc-Andre,,en,70.29.115.2,cdaikoff@sympatico.ca,15384772,000000124784644,4,4,,5
354134,25-APR-12,24-APR-12,Marc-Andre,,en,70.29.115.2,cdaikoff@sympatico.ca,15384774,000000124783685,5,5,,5
354135,25-APR-12,23-APR-12,Nora,,en,184.146.84.123,gus.adili@sympatico.ca,15371770,000000124743956,5,5,,5
354136,25-APR-12,24-APR-12,Bochra,,fr,67.68.248.104,MarcBelley@sympatico.ca,15382708,000000124775686,1,1,,
354137,25-APR-12,19-APR-12,Johanna,,en,209.226.138.110,twoliver@sympatico.ca,15345930,000000124676365,4,4,"Have one department able to handle all inquires of all bell sevices and not have to be shuffeld from pillar to post, especially if someone has recently suffered a death in the family.",4
354138,25-APR-12,24-APR-12,Mathew,,en,64.229.66.31,mcstrong@sympatico.ca,15391318,000000124780150,5,3,,4
354139,25-APR-12,24-APR-12,Moses,,en,184.145.17.34,whains@sympatico.ca,15396046,000000124774895,5,5,,5
354140,25-APR-12,24-APR-12,Jorge Alberto,,en,184.146.145.76,ron.jean@sympatico.ca,15393750,000000124773230,5,4,,4
354141,25-APR-12,23-APR-12,Gilberto Jose,,en,174.95.201.46,m.rasile@sympatico.ca,15375670,000000124764209,4,4,"the problem I had is happening often,what can Bell do to correct this situation?",4
354142,25-APR-12,24-APR-12,Ali,,en,70.51.236.22,margaret.foley@sympatico.ca,15390892,000000124769275,5,5,,5
354143,25-APR-12,24-APR-12,Harjeeth,,en,64.231.244.83,jdanylu@bell.net,15388512,000000124787008,5,5,,5
354144,25-APR-12,24-APR-12,Irving,,en,76.65.143.133,hans.e@sympatico.ca,15387718,000000124768571,5,5,I have to praise the gentleman that helped me through my trouble. Keep up the good work. Hans,5
354145,25-APR-12,24-APR-12,Zaccheus,,en,70.50.66.233,lawrasonca@sympatico.ca,15390042,000000124776111,5,4,i was happy to be able to CLEARLY understand your agent in her speaking to me - often and with no offence meant it is hard to understand and frustrating for both partys when your agent speaks with a heavy accent making understanding difficult,4
354146,25-APR-12,24-APR-12,Shahbaz,,en,174.89.164.69,m.beaudette@sympatico.ca,15390606,000000124788975,2,1,"fixed the problem, taken less time. Far too long!",2
354147,25-APR-12,24-APR-12,Michael,,en,216.8.135.215,florasab@bell.net,15386792,000000124788712,4,3,I am NOT a happy customer with Bell!!!For the past few months everytime I get a bill there is a problem. I have signed up for 1 year with a certain price but its not like that at all. If things don't change by the time my year is up I will have to think of finding someone new. My bill should NOT be going UP every month with no change. I hope this will be the last time I call about my monthly billing!!Thank You Flora,3
354148,25-APR-12,24-APR-12,Stedman,,en,70.26.3.242,valwillis@sympatico.ca,15395760,000000124791385,1,1,Solved the problem - emails not coming - in - Very frustrating- ,2
354149,25-APR-12,23-APR-12,Marouen,,fr,67.68.186.246,robsy40@sympatico.ca,15379366,000000124754358,5,4,tout etait parfait,5
354678,23-APR-12,22-APR-12,Vineet,,en,184.144.74.42,brian.gainer080@sympatico.ca,15358300,000000124734891,5,4,,4
354679,23-APR-12,15-APR-12,Chad,,en,174.88.25.31,pollyrock@sympatico.ca,15291868,000000124585131,4,4,The care rep was a little hard to understand.He had a accent but we managed,5
354680,23-APR-12,22-APR-12,Aquiles,,en,65.95.59.194,britkim@sympatico.ca,15358308,000000124734607,4,2,Check to see if problem had in fact been solved.,5
354681,23-APR-12,22-APR-12,Isabelle,,en,174.94.22.204,bruce.turner@sympatico.ca,15358326,000000124735992,5,5,,5
354682,23-APR-12,22-APR-12,Miguel,,en,64.229.187.89,grant.clarke@sympatico.ca,15360176,000000124735170,3,4,more reliable equipment,4
354683,23-APR-12,22-APR-12,Khan,,en,76.70.47.88,michelle.brochu@sympatico.ca,15362546,000000124736002,5,4,The system will not allow me to have more reliable service.  Increasing channels available to my area would be nice.,5
354684,23-APR-12,22-APR-12,Rodolfo,,en,65.95.81.113,bobcat@bell.net,15358244,000000124735614,4,4,took an hour to sort out and in the end all it took was a modem reboot,4
354685,23-APR-12,22-APR-12,Melissa,,en,174.93.82.9,cynthialalla@bell.net,15358868,000000124735914,5,4,,5
354686,24-APR-12,23-APR-12,Habil,,en,108.59.3.193,henry.primeau@sympatico.ca,15372084,000000124747216,4,4,,3
354687,24-APR-12,23-APR-12,Hector,,en,76.67.132.166,horstsommerfeld@sympatico.ca,15372228,000000124739222,4,3,"Hector could not repair the ""systen restore.""
",5
354688,24-APR-12,13-APR-12,Vijay,,en,184.147.36.247,sexystud@sympatico.ca,15270626,000000124546758,1,1,They couldn't find the problem and promised me that someone from Bell woiuld call me in two business days and that has never happened. So that is why I am not at all happy. It is probably because they are in the Philipines and not in Canada that this happened. The service has not been as as good ever since it went out of the country. Probably because of the distance from here there is a huge communications gap. It's not the people themselves. They seem great it must be an internal Bell problem.,2
354689,24-APR-12,23-APR-12,Catherine,,en,184.145.74.249,alex864@sympatico.ca,15366222,000000124744403,1,1," GET  MORE  EXPERIENCE PEOPLES  SPEAKING  CLEARLY  TO  A CUSTOMER. I DID  NOT  UNDERSTAND   THEM [ WOMEN AND  MEN]
 MATTER [PROBLEM  IS  NOT  RESOLVED  AS  YET .  THINKING  ABOUT  DIFFERENT  SUPLAYER !!!",2
354690,24-APR-12,23-APR-12,Siobhan,,fr,174.91.17.181,ludo3@sympatico.ca,15375540,000000124741784,5,5,Rien,5
354691,24-APR-12,23-APR-12,Edgardo,,en,70.50.216.128,gbuchan@sympatico.ca,15371206,000000124740271,4,4,,4
354692,24-APR-12,23-APR-12,Tshering,,en,70.48.215.147,alohamarg@sympatico.ca,15366320,000000124743013,4,4,,4
354693,24-APR-12,22-APR-12,Mohamed Radhouene,,fr,184.144.171.184,c.giroux@sympatico.ca,15358378,000000124733502,5,5,,5
354694,24-APR-12,23-APR-12,Christopher,,en,174.95.15.186,florence.mudrick@sympatico.ca,15370738,000000124749401,5,5,,5
354695,24-APR-12,23-APR-12,Ashish Prabhu,,en,70.31.157.96,aladel.shearer@sympatico.ca,15366105,000000124741650,4,4,I had a little trouble understanding the technicians accent.,4
354696,24-APR-12,23-APR-12,Xenia,,en,70.49.51.166,waturner@sympatico.ca,15381914,000000124750403,4,4,,4
354697,24-APR-12,23-APR-12,Gloria,,en,74.198.9.78,dl.daer@sympatico.ca,15369724,000000124742911,2,2,I really have had poor expeinces with your reps on the phone the tech reps that come out to fix the problems are usually excellent. The first line customer care people on the phone quite often lack knowledge can be hard to understand etc. An example of my frustration was when I was told that Bell didn't support MSN and hadn't for a year!!!!!!!I have more examples if you are interested.,2
354698,24-APR-12,20-APR-12,Mohamed,,fr,76.64.242.35,rodrigueromuald@sympatico.ca,15355226,000000124690181,4,5,,4
354699,24-APR-12,22-APR-12,Manoj Sandra,,en,74.14.17.197,roger.elise@sympatico.ca,15363716,000000124735766,1,1,"representative messed up my outlook,disabled it ans talked me into igoing directly to sympatico. I lost all my addresses and have made an appointment for an IT person to get me up and going",2
354700,24-APR-12,22-APR-12,Med nejib,,fr,76.71.193.163,marcelle.boivin@sympatico.ca,15362114,000000124733777,1,1,"la même chose que la deuxième fois c'est pas un bon service, vérifier mes commentaire pour l'autre sondage.

Mais une chance que je suis tenace, j'ai appelez une troisième fois, le lendemain lundi en après midi et j'ai été bien servie et le commis très poli. ",2
354701,24-APR-12,16-APR-12,Samanta,,en,69.158.120.30,aleshal@sympatico.ca,15294274,000000124603249,5,5,,5
354702,24-APR-12,23-APR-12,Mohamed,,en,70.49.60.82,optionsplusqc@sympatico.ca,15377734,000000124749292,5,4,was given a 1 year price reduction thus will have to negotiate again subjected to your price increase at that moment in time.,4
354703,24-APR-12,23-APR-12,Satish,,en,50.101.142.227,alenslev@bell.net,15366204,000000124751187,2,1,"i would like a definitave answer to a problem, not an iffy answer to what the problem was",3
354704,24-APR-12,23-APR-12,Chaabane,,fr,74.14.38.229,me-leduc@sympatico.ca,15376454,000000124737535,3,4,Quelqu'un m'a téléphoné vers 14 h et m'a proposé les services d'un technicien pour aujourd'hui (le 24 avril). Mon problème a été réglé.,3
354705,24-APR-12,23-APR-12,Syed,,en,65.92.74.103,jmckinney@sympatico.ca,15373382,000000124743186,5,5,Stop making stupid mistakes (me!!).,5
354706,24-APR-12,23-APR-12,Soumaya,,fr,69.156.72.150,cocolevesque@sympatico.ca,15368730,000000124749531,2,2,"Avant de quitter faire plus qu'une vérification, car elle a fait une vérification et elle a vu qu'il y avait problème et elle a apporté son aide et je lui ai demandé si je faisais une autre vérification et elle a dit non et par après j'avais le même problème.",4
354707,24-APR-12,17-APR-12,Leslie,,fr,76.71.237.202,14.charbonneau@bell.net,15308656,000000124623054,4,2,,4
354708,24-APR-12,23-APR-12,Moses,,en,174.93.162.43,glojay@bell.net,15371550,000000124760243,5,5,"nothing
",3
354709,24-APR-12,23-APR-12,Mathew,,en,76.71.96.116,mimipepere@sympatico.ca,15376860,000000124751181,5,4,,4
354710,24-APR-12,23-APR-12,Mohamed,,fr,174.89.86.240,marc.martin@bell.net,15375904,000000124759051,5,5,juste peut etre surveiller le language des employers des fois svp merci.,4
354711,24-APR-12,23-APR-12,Alex,,en,70.27.48.150,jbrecka@sympatico.ca,15372856,000000124746763,5,5,,5
354712,24-APR-12,23-APR-12,Quintin,,en,131.137.245.206,patti_buck@sympatico.ca,15377952,000000124757319,5,5,,5
354713,24-APR-12,23-APR-12,Oscar,,en,184.146.168.232,dmax.lal@sympatico.ca,15369752,000000124757900,4,4,,5
354714,24-APR-12,23-APR-12,Gustavo,,en,76.69.11.244,aebutler@sympatico.ca,15365968,000000124759067,5,5,,4
354715,24-APR-12,23-APR-12,Mohamed,,fr,64.229.55.98,jilles@sympatico.ca,15373238,000000124756309,5,5,tout a été fait selon mes attentes,5
354716,24-APR-12,22-APR-12,Med nejib,,fr,70.51.172.147,alainginette@sympatico.ca,15357616,000000124734593,4,4,,3
354717,23-APR-12,19-APR-12,Tony,,en,174.94.23.241,robert.slow@sympatico.ca,15344388,000000124670982,5,5,"Contact person was very knowledgable,helpful and understanding.",5
354718,23-APR-12,22-APR-12,Shirley,,fr,70.26.253.146,tremblayceline@sympatico.ca,15364818,000000124733073,5,5,,5
355238,21-APR-12,20-APR-12,Temsu,,en,184.146.156.94,r_rich@sympatico.ca,15354786,000000124694070,5,4,"As I'm waiting for a line man scheduled to come Sunday 22nd to check the outside line, I can't comment .",5
355239,21-APR-12,20-APR-12,Nourmene,,fr,65.92.168.91,normclau.mathieu@sympatico.ca,15354088,000000124701488,4,5,,4
355240,21-APR-12,20-APR-12,Jose,,en,184.147.177.161,l.snowdon@sympatico.ca,15352184,000000124689070,5,5,,5
355241,21-APR-12,20-APR-12,Badreddine,,fr,76.68.225.195,gbbisson@sympatico.ca,15349978,000000124698422,4,4,,5
355242,21-APR-12,20-APR-12,David,,en,76.68.252.229,conniegail@sympatico.ca,15348468,000000124697311,5,5,"get rid of your initial agents who I had to deal with an hour earlier who r out-sourced to China, they were timid ordinary babies with very limited knowledge. This final person was good.cgs",5
355243,21-APR-12,20-APR-12,Abul Karam,,en,65.93.109.190,ruth.chapman@sympatico.ca,15355398,000000124689479,4,4,,4
355244,21-APR-12,19-APR-12,Krishnan,,en,174.92.101.56,bnicholas7@sympatico.ca,15336552,000000124675201,5,5,Make the web site more user friendly.,4
355245,21-APR-12,20-APR-12,David,,en,184.144.2.69,be-more@bell.net,15347496,000000124691472,3,4,Instructions from the beginnig could have been more clear.,3
355246,21-APR-12,20-APR-12,Mohd,,en,69.159.210.8,j.findlay@sympatico.ca,15350892,000000124688821,4,4,,5
355247,21-APR-12,20-APR-12,Ronald,,en,74.12.233.255,frank.gorog@sympatico.ca,15349808,000000124693647,1,3,"The Bell internet has operated for many years at less speed than advertised. The customer service person said that if I wish to complain to a manager, it is the same as if a person on welfare would wish to speak to the prime minister because his welfare cheque is one day late. We are not on welfare. We have two bell land lines, 3 satellite TV recievers, 3 cell phones, all Bell. We pay for services not recieved and that is wrong.",1
355248,21-APR-12,20-APR-12,Richard,,fr,184.151.114.48,d.duclos@sympatico.ca,15348620,000000124695077,4,4,"Arrêter de nous prendre pour des cons. Si vous voulez des détails, composer le 613-842-3636 poste 2342 durant le jour.",1
355249,21-APR-12,20-APR-12,William,,en,76.65.36.231,ianmiller25@sympatico.ca,15350788,000000124705657,4,4,All went well.,5
355250,21-APR-12,19-APR-12,Rajni,,en,174.93.25.181,kendra.delicaet@sympatico.ca,15341180,000000124668226,2,1,Minimize the time to resolution.,1
355251,21-APR-12,20-APR-12,Roxanne,,en,70.51.129.81,wduczeminski@sympatico.ca,15356942,000000124693122,5,5,,5
355252,21-APR-12,16-APR-12,Ali,,en,70.27.19.241,margaret.hodge@sympatico.ca,15302650,000000124596860,5,5,Nothing,5
355253,21-APR-12,20-APR-12,Janani,,en,64.229.157.51,duck.soup@sympatico.ca,15349278,000000124686024,4,4,"It took longer than I expected. The problem was resolved after several unnecessary steps. But the service was very friendly, and patient.",4
355254,21-APR-12,19-APR-12,Khaled,,fr,184.144.232.6,therob@bell.net,15345688,000000124672171,5,5,C'était parfait,5
355255,21-APR-12,20-APR-12,Yosimar,,en,99.251.45.243,vrasmussen@sympatico.ca,15356888,000000124696311,5,4,,5
355256,21-APR-12,18-APR-12,Andrea,,en,74.12.116.224,dale.tracy.hover@sympatico.ca,15325018,000000124643305,4,3,I find some of your reps hard to understand. Their english is not the best.,5
355257,21-APR-12,20-APR-12,Cristian,,en,100.43.120.238,janlittle@sympatico.ca,15351054,000000124685735,1,4,I needed to speak to a supervisor before I was able to get results. I was on the phone with the customer care rep. for 15 min giving me inaccurate information,1
355258,21-APR-12,18-APR-12,Marc,,fr,184.148.225.163,adupuis004@sympatico.ca,15322702,000000124650266,3,4,Un tehnicien qui parle moins vite et qui articule mieux.  À fleur d'impatience... plutôt désagréable.  Je ne faisais pas répéter pour le plaisir...  Le premier technicien était charmant...,3
355259,21-APR-12,07-MAR-12,Tony,,en,50.101.140.85,b.urquhart@bell.net,15168058,000000123778900,5,5,Language accent a bit difficult to understand,5
355260,21-APR-12,19-APR-12,Rajni,,en,74.14.42.247,smilyn@sympatico.ca,15345070,000000124667963,4,3,My wish is to sign in for e billing with a real person and NOT via computer,4
355261,21-APR-12,20-APR-12,Moncef,,fr,67.68.106.27,bellavance@sympatico.ca,15347520,000000124702073,5,5,non,5
355262,21-APR-12,18-APR-12,Chenara,,en,174.88.204.227,drpayne@sympatico.ca,15325684,000000124660750,5,4,,5
355263,21-APR-12,20-APR-12,Arthur,,en,76.68.91.156,churchmanj@sympatico.ca,15348328,000000124686133,5,5,nothing,5
355264,21-APR-12,18-APR-12,Maxime,,en,70.27.156.116,david.botts@sympatico.ca,15325184,000000124656578,4,5,"Instead of giving lower for only 1 year, it could have been offered permanently.  I have been a loyal Bell customer for over 30 years.",5
355265,21-APR-12,20-APR-12,Karthika,,en,174.95.56.167,mrzeman@sympatico.ca,15353766,000000124700351,3,1,Karthika said she would call back between 7-8pm to help resolve the problem but I never received a callback.,3
355266,21-APR-12,20-APR-12,Lise,,fr,70.51.34.17,robert.dillon@sympatico.ca,15355168,000000124692079,5,4,,4
355267,21-APR-12,17-APR-12,Mahesh,,en,74.14.223.49,bvdutka@bell.net,15310508,000000124637236,4,5,Instructions regarding the new equiptment setup were incorrect.,5
355268,22-APR-12,19-APR-12,Kanishka,,en,70.31.36.104,lucas447@sympatico.ca,15341904,000000124680623,1,1,,1
355269,22-APR-12,17-APR-12,Karthika,,en,65.92.229.171,jamin@sympatico.ca,15314412,000000124629652,5,5,,5
355270,22-APR-12,13-APR-12,Nejib,,fr,76.65.168.21,boss22j@bell.net,15272970,000000124552988,3,3,le premier qui m'a répond n'était pas québecois et il n'a rien compris de ce que je lui disait le deuxieme lui a bien compris ma demande,3
355271,22-APR-12,20-APR-12,Sylvain,,en,184.147.184.210,jbewick@bell.net,15351112,000000124687440,5,5,"nothing really, service was prompt, friendly and resolved the issue quickly",5
355272,22-APR-12,20-APR-12,Med Heni,,fr,184.145.169.21,lucchevalier4@sympatico.ca,15352678,000000124689789,4,5,,5
355273,22-APR-12,18-APR-12,Hamdi,,fr,70.55.132.79,frannide@bell.net,15326430,000000124640730,3,4,,4
355274,22-APR-12,20-APR-12,Jan,,en,174.88.14.67,dderochie@sympatico.ca,15348860,000000124689127,4,4,,4
355275,22-APR-12,19-APR-12,Nicholas,,fr,184.145.149.118,g.lepa@sympatico.ca,15339016,000000124682779,5,5,un peu plus vite pour savoir a qui on va avoir a faire pour régler mon problème,5
355276,22-APR-12,16-APR-12,Lorie,,en,69.158.132.158,scott.merry@sympatico.ca,15306416,000000124591786,2,3,called me back when we got disconnected,3
355277,22-APR-12,20-APR-12,Shinoj,,en,174.91.92.176,dave.humphry006@sympatico.ca,15348752,000000124690790,3,2,I am still having ongoing trouble with both Internet and telephone service. These problems have been ongoing for over 2 months now. Please tell me what is going on.,3
355278,21-APR-12,20-APR-12,Nandhini,,en,184.145.13.70,andrew.sass@sympatico.ca,15347082,000000124705979,5,4,,5
355744,22-APR-12,17-APR-12,Med Heni,,fr,76.64.110.111,lessard99@sympatico.ca,15316144,000000124622590,5,5,,5
355745,23-APR-12,22-APR-12,Patricia,,en,184.147.210.59,oneil_9@sympatico.ca,15362984,000000124724559,1,2,"The recent changes you made to the modems, has caused a lot of aggravation.  I have spent way too much time on the phone trying to resolve issues with your tech support.  I was NOT told these changes were being made to the modems in the beginning.  One tech agent told me it was probably my desktop computer.  I took it in for ""repairs"".  I paid $50.00 to have them look at it, only to be told nothing was wrong!  After re-entering the user name/passwords, etc. with a tech support agent, things finally started working properly.  However, yesterday (Sunday, April 22nd), I went to print something on my wireless HP printer, and of course, it would not work because the wireless passwords had been changed.  Again, I had to call HP tech support, spent another hour on the phone getting that sorted out!!  This is all because of updates to the Bell modem. I should have been TOLD about these changes to the modem, BEFORE the problems started happening.
",2
355746,23-APR-12,22-APR-12,Sriram,,en,76.67.116.156,sparkey.home@sympatico.ca,15364344,000000124728982,4,4,Service in Canada,3
355747,23-APR-12,22-APR-12,Sara,,en,74.14.152.200,daraious_billimoria@sympatico.ca,15358994,000000124726351,5,5,"The person who handled our service call to relocate our POTs Splitter (Adam B56251) was really excellent.  He was very knowledgeable, and explained everything very clearly (and patiently).  He was also informative in providing me a brochure for Fibe TV, and explaining the benefits of switching to Fibe.  An excellent experience over all!  Thank you Adam!",5
355748,23-APR-12,22-APR-12,Sweta,,en,76.67.175.36,hkaspar@sympatico.ca,15360374,000000124733495,3,1,"Was supposed to get a call back at 8pm, which I did not. 
Need to know how to filter out wired devices using the 2wire modem. Have kids in the house and need 'parental control' options. Had this option on my router before switching over to this modem over the week-end.",3
355749,23-APR-12,22-APR-12,Sarra,,fr,76.67.148.63,jean.johanne1944@sympatico.ca,15360738,000000124727687,5,5,Je crois que le maximum fut fait pour mon problème,5
355750,23-APR-12,20-APR-12,Juan,,en,65.95.246.14,wsdunk@sympatico.ca,15357066,000000124697397,1,1,"Fixed the problem .The problem is still there nothing fixed at all It is about time that Bell got people in Canada
to solve a problem instead of a foreign country. ",1
355751,23-APR-12,14-APR-12,Brahim,,fr,65.94.163.61,mlangelier@bell.net,15283688,000000124574957,4,4,,3
355752,23-APR-12,22-APR-12,Hugo,,en,76.65.60.145,sheldon.kravitz@sympatico.ca,15364166,000000124724944,4,4,Problem was quickly escalated to where a technician was required to come to my house. One arrived at around 1 p.m. and resolved the problem within the hour. All 3 people I dealt with were pleasant and professional.,5
355753,23-APR-12,22-APR-12,Sriram,,en,70.50.113.154,smlandry@sympatico.ca,15364292,000000124726574,3,3,voice quality (transmission) was poor.  Wait time was long.,4
355754,23-APR-12,20-APR-12,Alisia,,en,12.53.174.5,mariocrocco@sympatico.ca,15353064,000000124688971,5,5,,5
355755,23-APR-12,20-APR-12,Twinx,,en,174.95.104.149,bissinger@sympatico.ca,15347612,000000124699674,4,4,,3
355756,23-APR-12,23-APR-12,Fodie,,fr,76.71.219.243,jaouellet@sympatico.ca,15360652,000000124736879,1,1,"je n'ai pas fait d'appel a votre service
lundi le 23 avril 2012 je ne comprend pas cette envoi",1
355757,23-APR-12,22-APR-12,Bedre,,en,65.94.101.127,tamjes36@sympatico.ca,15364576,000000124732532,5,4,,4
355758,23-APR-12,19-APR-12,Leslie,,en,174.95.141.101,gregory.wilson@sympatico.ca,15339430,000000124665110,5,5,,5
355759,23-APR-12,22-APR-12,Neila,,fr,70.26.186.129,valerie.paquin@bell.net,15364910,000000124731732,2,1,"On essait de me rassurer en me disant que ma connexion Internet va fonctionner demain, que le technicien n'a peut-être pas terminé son travail, que le trouble allait être réparé pour lundi matin (aujoourd'hui). Énorme perte de temps. Internet fonctionne 5 minutes plus coupe pendant des heures. Mon patron exige que je change de fournisseur Internet. Je me fais enlever de l'argent sur ma paie parce que je ne peux pas travailler, parce que je ne dispose pas des outils adéquats (Internet). Très insatisfaite du service de Bell en général. ",1
355760,24-APR-12,20-APR-12,Hanen,,fr,174.92.151.83,louise-dion@sympatico.ca,15352626,000000124693530,5,4,,5
355761,24-APR-12,23-APR-12,Aloysious,,en,50.101.255.253,dougrollins@sympatico.ca,15369916,000000124766037,5,5,,5
355762,24-APR-12,23-APR-12,Tara,,en,64.229.36.63,bob.oco@sympatico.ca,15367528,000000124743614,5,5,,5
355763,25-APR-12,23-APR-12,Shirley,,en,184.145.101.246,rodgersd@sympatico.ca,15379382,000000124754243,5,4,"Nothing!  So happy to speak with someone in Ottawa that spoke perfect English, instead of the usual contacts in India (they are usually very helpful, but often very difficult to understand).",4
355764,25-APR-12,24-APR-12,Mauricio,,en,216.218.29.241,hopkinsm@sympatico.ca,15387924,000000124785276,5,5,"Nil 
thank  you",5
355765,25-APR-12,24-APR-12,Med Amine,,fr,70.26.231.18,cotb@sympatico.ca,15385212,000000124770213,5,4,Le tout a été trè compréhensible.,5
355766,25-APR-12,24-APR-12,Hugo,,en,70.51.220.223,ghsinc@sympatico.ca,15387318,000000124770658,5,5,Best help ever received from phone in IT rep.,5
355767,25-APR-12,24-APR-12,Asma,,fr,69.156.19.134,suzadupont@sympatico.ca,15394944,000000124774342,5,5,rien,5
355768,25-APR-12,24-APR-12,Ravi,,en,184.147.113.203,rivard.family@sympatico.ca,15393498,000000124785039,1,1,"Having access to the team that is able to unblock the e-mail account.  I have been blocked on my wallace.rivard@sympatico.ca e-mail twice in the space of 7 days.  This is putting me out of business!  I cannot afford to lose my e-mail for 48 hours twice in one week.  I feel that Bell is not looking after their customers - it apparently is for 'my protection' but you have seriously compromised my business.  I am contemplating switching to Rogers as they do not put their customers out of service for 48 hours.  Bell said they would investigate why my account is being hacked 'this time' - why didn't they do it the first time it happened???  Am I not that important?  I am thoroughly disgusted with Bell's service - I have been a loyal customer forever with Bell, but this is now becoming ridiculous - I need proper service and I need it promptly.  You are a communication's company yet you can't communicate.  Last time this happened a week ago - you sent me to the code to unblock my e-mail by e-mail when I couldn't open e-mail - how stupid is that???",1
355769,25-APR-12,23-APR-12,Abderrahmen,,fr,70.30.168.74,alinemainguy@sympatico.ca,15366294,000000124748509,5,5,,5
355770,22-APR-12,20-APR-12,Ronald,,en,70.51.221.33,ima1@sympatico.ca,15350816,000000124700434,5,5,,4
355771,22-APR-12,19-APR-12,Priyanka,,en,76.65.27.44,ml.lamont@sympatico.ca,15342882,000000124676709,4,4,,4
354150,25-APR-12,24-APR-12,Satish,,en,76.69.37.187,robert.wood@sympatico.ca,15393620,000000124771052,5,5,,5
354151,25-APR-12,24-APR-12,Colleen,,en,174.95.98.231,vads@sympatico.ca,15395728,000000124772990,5,5,nothing,5
354152,25-APR-12,20-APR-12,Tabetha,,en,76.64.117.53,maryandnorm@sympatico.ca,15353166,000000124691450,5,5,all was ok,5
354153,25-APR-12,24-APR-12,Jacob,,en,174.95.98.231,vads@sympatico.ca,15395730,000000124775145,5,5,nothing,5
354154,25-APR-12,24-APR-12,Susy,,en,174.95.98.231,vads@bell.net,15395726,000000124775275,5,5,nothing,5
354155,25-APR-12,17-APR-12,Ashwini,,en,76.70.64.22,gardnermave@bell.net,15313190,000000124621779,2,1,Had a rep who I could understand.,3
354156,25-APR-12,24-APR-12,Pamela,,en,184.151.61.150,dslichty@sympatico.ca,15386190,000000124767380,1,4,Too many to list,1
354157,25-APR-12,24-APR-12,Juan,,en,174.92.115.120,ron.murdock@sympatico.ca,15393752,000000124783279,4,4,no  comment,5
354158,25-APR-12,24-APR-12,Mike,,en,184.151.61.150,dslichty@sympatico.ca,15386192,000000124773448,2,4,Too many to list ,1
354159,25-APR-12,24-APR-12,Saba,,en,184.151.61.150,dslichty@sympatico.ca,15386194,000000124776518,1,4,Too many to list,1
354160,25-APR-12,23-APR-12,Hector,,en,64.4.72.226,frank.battiston@sympatico.ca,15370888,000000124747774,1,1,"Show up!!  The techinician was to arrive at my home any time before 6:00pm on the afternoon of April 23. No one showed.  When I called to inquire at approximately 6:30pm, I was then told that I was rescheduled to the following day between 12:00pm - 6:00pm.  Never was I called and notified.  After pleading with support staff and the business centre all I got was ""I'm sorry but they will be there tomorrow""  I arranged to take another day off of work to be there the following day.  I called at 4:40 to ask the whereabouts of the technician and was told that ""he should be there by 6:00 and if not to call again to reschedule""  I promptly called the business centre and JC was very helpful.  After almost an hour on the phone a technician was dispatched.  Prior to this I was informed that the assignment was not even assigned to a technician.  

I found that no one was willing to help my cause other than JC and Morton (the technician).  When I would call back for status I could not speak to Clark, the supervisor in the test dept that originally promised me that someone would be by by 6:00pm.  I feel I was told what I wanted to hear and that I had no follow up recourse. 

All in all very disappointing...these were grounds for switching providers.  I note that I have been a long time customer of Bell Sympatico (approx 16 years, this is not the type of service I expect.",1
354161,25-APR-12,23-APR-12,Tim,,en,64.4.72.226,frank.battiston@sympatico.ca,15370890,000000124761567,1,1,This is summarized in my survey reference 124747774.  Tim was contacted on hte evening of April 23 and did nothing to help out other thatn apologize and promise me someone for the following day.  ,1
354162,25-APR-12,24-APR-12,Ali,,en,174.95.105.229,stephanie.lake@sympatico.ca,15394778,000000124770248,1,1,not have to keep calling bell for same problem and get different answers.  Ali assured me he was correct and it would  not happen again but it did.  I called again and they said he was wrong.  Waste way too much of my time with poor tech help,1
354163,25-APR-12,24-APR-12,Chamseddine,,fr,184.145.255.32,joce.lou@sympatico.ca,15388966,000000124773344,5,5,tout est bien,5
354164,25-APR-12,24-APR-12,Jessica,,en,174.91.145.45,cskk7@sympatico.ca,15385284,000000124789962,4,5,"You told us that you were going to charge for paper bills. So I went on-line to add Bell to my on-line banking ""payees"". It did not say on the bill what to put it under so it took half an hour and 2 phone calls before I could add Bell...(first one to the bank, second one to Bell)",4
354165,25-APR-12,24-APR-12,Steve,,en,74.15.240.50,lyurick@sympatico.ca,15390592,000000124782994,5,5,,5
354166,25-APR-12,20-APR-12,Allaura,,en,174.95.89.81,howardwheatley_36@sympatico.ca,15350714,000000124693457,5,4,"I feel that Bell should offer it present customers deals when they come available.  Customers would like that you are looking after them financially.
Also long term paying customers should get the same deals offered to new customers, e.g. !/2 for 6 months.",4
354167,25-APR-12,22-APR-12,Paul-Henri,,fr,69.156.168.214,lemireclaude@sympatico.ca,15361678,000000124728883,1,2,"moins de transfert d'une personne à une autre
personne ne peut régler le problème puis 2h45 plus tard on rÉussui a avoir un semblant de solution
votre personnel n'a pas de réponse et chaque transfert prend 20min d'attente
nous n'avons même plus le gout de faIRE AFFAIRE AVEC VOUS
MÊME POUR HONORER NOTRE FACTURE C'EST COMPLIQUER ET J'AI DÛ APPELER A PLUSIEURS REPRISES ENCORE LÀ J'AI DU FAIRE LE PAIMENT EN RETARD D'UN MOIS C'ÉTAIT LA SEULE SOLUTION PROPOSÉ PAR VOTRE EMPLOYÉ
jE SUIS ENCORE EN ATTENTE D'UN APPEL DE SUPERVISEUR SERVICE À LA CLIENT^LE POUR INTERNET AFFAIRE CE DEPUIS 2 JOURS ALORS......",1
354168,25-APR-12,24-APR-12,Mohammed,,en,184.144.42.205,dmforgie@sympatico.ca,15385984,000000124773444,5,5,Can't think of anything.  Mohammed worked to check everything and answered my questions clearly and accurately.,5
354169,25-APR-12,22-APR-12,Suresh kumar,,en,192.197.166.61,brenda.libenson@sympatico.ca,15358298,000000124734988,5,5,,5
354170,25-APR-12,24-APR-12,Andre,,en,70.27.79.121,coach_rc@bell.net,15385146,000000124783772,4,4,perhaps explain what's happening,5
354171,25-APR-12,24-APR-12,Oscar Ernesto,,en,184.148.8.240,jameskirby@sympatico.ca,15388340,000000124768643,5,5,,5
354172,25-APR-12,22-APR-12,Dawood,,en,108.162.143.135,dbmw282@bell.net,15359064,000000124724467,5,5,,5
354173,25-APR-12,23-APR-12,Ksouri,,fr,70.29.159.64,emarcogliese@sympatico.ca,15370318,000000124742091,1,1,j'ai toujours le même problème et chaque fois on me garantie que c'est définitivement réglé je compte plus les fois que j'ai téléphoné,1
354174,25-APR-12,23-APR-12,Aaron,,en,70.27.60.115,bffinnigan@sympatico.ca,15367308,000000124763297,3,3,The rep had such a heavy accent I found it very difficult to understand what he was saying.,2
354175,25-APR-12,24-APR-12,Emna,,fr,70.53.157.95,rjasmin851@sympatico.ca,15393508,000000124770122,5,5,rien,5
354176,25-APR-12,24-APR-12,Vikram Aditya,,en,70.30.55.159,jeanporter5@sympatico.ca,15388594,000000124766713,5,4,Not a thing  THE TECHNICIAN WAS GREAT.,4
354177,25-APR-12,24-APR-12,Edgar,,en,216.138.236.119,hanszoom@sympatico.ca,15387724,000000124787779,2,2,,3
354178,25-APR-12,24-APR-12,Reina,,en,64.141.106.4,cbechtel@sympatico.ca,15384744,000000124789131,2,1,,3
354179,25-APR-12,24-APR-12,Suresh,,en,184.147.1.15,wrsmth1950@bell.net,15396190,000000124779811,5,4,nothing but get more TECHS like that one,4
354180,25-APR-12,24-APR-12,Samuel,,en,208.69.9.106,winhize@sympatico.ca,15396118,000000124767745,2,1,"Have someone that spoke English clearly, did not use tech jargon (explained items simply not assuming the customer knew what they were referring to) and could say if they had experience with this problem before.",2
354181,25-APR-12,24-APR-12,Mohamed Taieb,,en,74.198.164.232,imran72@sympatico.ca,15388080,000000124785476,1,1,,1
354719,23-APR-12,19-APR-12,Erick,,en,174.89.182.219,mnote@bell.net,15342934,000000124670935,4,4,,5
354720,23-APR-12,20-APR-12,Jeannette,,en,76.70.101.202,gilesfamily@bell.net,15350142,000000124689034,4,4,,3
354721,23-APR-12,22-APR-12,Catherine,,en,174.91.35.44,mcnev@sympatico.ca,15362404,000000124733703,4,4,handled well ,4
354722,23-APR-12,20-APR-12,Fatma,,fr,65.95.72.244,chamberland.edith@sympatico.ca,15348164,000000124689527,4,3,Je verrai lors de ma prochaine facturation,4
354723,23-APR-12,19-APR-12,Salvador,,en,76.64.20.115,ladygrace59@sympatico.ca,15341434,000000124684953,4,2,Not sure you were at fault. I am computer savvy as your lechnicians who very helpfull,5
354724,23-APR-12,22-APR-12,Rajni,,en,184.148.9.181,randywhicks@sympatico.ca,15363440,000000124730288,4,4,,5
354725,23-APR-12,18-APR-12,Oliver,,en,174.95.218.66,jannie3@bell.net,15327838,000000124648543,1,4,"The Bell representative claimed the part was ""undeliverable"".  If that was the case why was I not notified?  Instead I had to wait until I called again inquiring where the part was. This then caused a further delay before I had enternet service.",2
354726,23-APR-12,22-APR-12,Yao,,en,174.92.237.207,donjoyce3@sympatico.ca,15359298,000000124730263,5,4,NOTHING,4
354727,23-APR-12,22-APR-12,Sudheer,,en,184.144.107.59,audreycusack@sympatico.ca,15357950,000000124731502,3,4,"I found Sudheer very difficult to understand his directions. I am quite new to this technology and speaking with a person whose English is not his first language made it very difficult for me to always understand what he was asking me to do. Having said this, I must add that he definitely was very pleasant to deal with, very patient with me and he did solve my problem.
Thank you,
Audrey Cusack. 

",5
354728,23-APR-12,22-APR-12,Srinivasan,,en,184.146.116.106,peterweigand@sympatico.ca,15363182,000000124731656,4,4,,4
354729,23-APR-12,18-APR-12,Dixitulu,,en,70.51.164.5,rgkent@sympatico.ca,15332488,000000124657179,4,4,The first representative I spoke with was difficult to understand.  The longer we spoke the better it got.  When the problem was escalated the representative seemed much more knowlegeable.,4
354730,23-APR-12,22-APR-12,Samy,,fr,70.26.188.24,andre.tagpower@bell.net,15357766,000000124731675,5,5,,5
354731,23-APR-12,20-APR-12,Badreddine,,fr,76.69.204.97,rachedghanem@sympatico.ca,15354792,000000124699820,1,1,je suis à la veille de changer de founisseur pcq Bell n'est pas en mesure de respecter ses engagements et ça me cause beaucoup mais vraiment beaucoup de problème et de perte de temps à chaque mois,1
354732,23-APR-12,22-APR-12,Joy,,en,70.27.135.68,hilorwilliams@sympatico.ca,15360370,000000124730788,4,4,Should not have had this problem in the first place if it wasnt for Bells imcompetence.,3
354733,23-APR-12,22-APR-12,Amir,,fr,204.101.128.2,photodumonde.dupuis@sympatico.ca,15363200,000000124734283,5,5,,5
354734,23-APR-12,22-APR-12,Nayeem,,en,174.95.155.54,acurading@sympatico.ca,15357522,000000124728838,5,5,,5
354735,23-APR-12,14-APR-12,Elmer,,en,76.64.231.206,baize_1@sympatico.ca,15278912,000000124573349,5,5,,5
354736,23-APR-12,20-APR-12,Anne,,en,70.53.39.13,llachambre@sympatico.ca,15352520,000000124698185,5,5,,5
354737,23-APR-12,22-APR-12,Pierre,,fr,65.92.140.42,flo_cloutier@sympatico.ca,15359748,000000124728327,5,5,cela a ete parfait pour moi merci,5
354738,23-APR-12,22-APR-12,Siobhan,,fr,67.68.134.136,carolsoucy@sympatico.ca,15358460,000000124724197,5,5,,5
354739,23-APR-12,22-APR-12,Tshering,,en,70.51.109.91,craginvar@sympatico.ca,15358812,000000124724531,5,5,"There is nothing you could do to correct the service and young man doing the work
I was perfect Thank-you Helen C.Smith",5
354740,23-APR-12,19-APR-12,Susy,,en,70.31.56.231,don.hottot@sympatico.ca,15338186,000000124668898,5,5,Nothing,5
354741,23-APR-12,20-APR-12,Bob,,en,216.48.164.115,jabennett@bell.net,15350938,000000124703740,4,4,"My name does not appear on my email address just bell.net
I'll call about this.
jabennett",4
354742,23-APR-12,19-APR-12,Mathew,,en,70.24.97.95,adamwere@sympatico.ca,15335588,000000124676623,5,,I did not initiate this call but your S/r did correct a billing problem. Thank You!,5
354743,23-APR-12,18-APR-12,Catherine,,en,174.93.44.180,claudbailey@sympatico.ca,15324670,000000124660227,5,5,nothing,5
354744,23-APR-12,22-APR-12,Sami,,fr,184.144.138.102,camildesrochers@sympatico.ca,15358404,000000124731564,1,,"croyez-pas que je suis un chialeux,mettez-vous seulement un moment dans ma position...tout ca a part des problemes que j ai eu 2 semaines passée et que j espere qu on est entrain de régler.j ai rec 3 e-mail en fin de semaine, le premier en disant que j étais a 50% de mon utilisation et il restait encore 21 jours dans le mois, j appelle et on me dit de ne pas m en faire j ai de l espace ,le deuxieme dimanche le 22 avril, un mail me disant que j étais a 90% de mon utilisation, je rappelle Bell et on me dit en effet il reste encore 20 jours dans le mois, je lui explique que la veille le commis de Bell m a dit de ne pas m en faire...bla-bla-ébla...finalement je dois acheter pour 40gig d espace, c est faits merci bonjour...une heure passe , un autre mail me disant de faire attention car j étais a 50% d utilisation cette fois....c est quoi qui est vraie....combien de forfaits doit-on acheter pour que ces mail cessent de nous mettre dans le doute.Mon opignon a propos de Bell , est que je crois arriver le temps de reviser votre approche et votre service , parce que vous faites dur pas a peu pres.    ",2
354745,23-APR-12,22-APR-12,Rohit,,en,64.231.17.54,jwhalley@sympatico.ca,15361204,000000124724022,5,5,Nothing,5
354746,23-APR-12,02-MAR-12,Cecile,,en,70.26.116.220,carmflo.noble@sympatico.ca,15115352,000000123656226,1,1,The agent should not have said someone would call me in 24 hours as I found out later that weekends eg Mar 3 & 4 are not part of 24 hrs?????,3
354747,23-APR-12,22-APR-12,Oscar Ernesto,,en,184.148.178.228,callisto54@sympatico.ca,15358400,000000124730337,4,3,---,4
354748,23-APR-12,22-APR-12,Siobhan,,fr,65.92.166.106,serge.gus@bell.net,15364074,000000124724239,5,5,,5
354749,23-APR-12,20-APR-12,Andrew,,en,174.88.2.192,iris.bieri@sympatico.ca,15350852,000000124685898,4,4,I was happy with the Service!,5
354750,23-APR-12,22-APR-12,Souleiman,,fr,70.30.172.97,melanie.lafrance@sympatico.ca,15362440,000000124731321,1,1,Reconnaître le problème ,2
354751,23-APR-12,22-APR-12,Sajid,,en,69.158.70.103,greerfailte@sympatico.ca,15360184,000000124731900,5,5,,5
354752,23-APR-12,20-APR-12,Shinoj,,en,65.95.110.16,hbkelly@sympatico.ca,15350532,000000124698269,,,Problem was with the computer not Bell,
354753,23-APR-12,22-APR-12,Nelson,,en,99.243.233.96,khc@sympatico.ca,15361370,000000124736186,5,5,,5
354754,24-APR-12,23-APR-12,Jose,,en,184.144.36.117,bakkmdjb@sympatico.ca,15367022,000000124739399,4,,,5
354755,24-APR-12,23-APR-12,Hela,,fr,70.48.117.20,mlp.bat@sympatico.ca,15376986,000000124739629,5,5,tout a été ok,4
354756,21-APR-12,19-APR-12,Reina,,en,74.15.61.80,batstone-brock@sympatico.ca,15336300,000000124672851,4,4,Patience,4
354757,21-APR-12,20-APR-12,Gopinath,,en,209.226.103.51,beaverngail@sympatico.ca,15347506,000000124693241,3,3,saome way bell should find a way to speed up dial up,2
355279,22-APR-12,16-APR-12,Sergio,,en,64.229.0.221,msmoggins@sympatico.ca,15303770,000000124604843,4,5,"my first call was ThursdayApril 12/12 to Ricardo in El Salvador(i believe?)i was sent a black Power Bar however no apartment/door code was written down and it was redelivered MondayApril16/12,turns out it was the white Modem however and that was delivered  /12 !SUCCESS!I almost feel like i should be credited 7 WHOLE days of Sympatico service tho..What do YOU think?June Gartley",4
355280,23-APR-12,22-APR-12,Rodolfo,,en,64.228.71.82,bettercard@sympatico.ca,15358152,000000124735339,5,5,not much,5
355281,23-APR-12,22-APR-12,Akrem,,fr,70.48.126.253,gillesnormandin3553@sympatico.ca,15360058,000000124725244,5,5,"Le 20 Avril, in technicien via service en ligne m'avait assuré que mon service internet serait fonctionnel des le 21 Avril, j'ai même complété le sondage apres, erreur car rien n'était branché le 21, vous pouvez ignorer le dit sondage de satisfaction. Cependant aujourd'hui le 23 je peux dire que je suis satisfait du service recu et de la compétence du technicien de son professionnalisme, sa patience et sa politesse.",5
355282,23-APR-12,18-APR-12,Habil,,en,69.156.2.201,njtlbrown@sympatico.ca,15331288,000000124661328,4,4,It would have been good if it could have been fixed when I called but it was the next morning when I called Tech support back that it was fixed.,4
355283,23-APR-12,22-APR-12,Cathrine,,en,216.191.157.226,jlplatt@sympatico.ca,15360926,000000124730676,5,5,"She was excellent, can't think of a thing. She was even helpful on a couple of small issues that were not related to the problem at hand. ",5
355284,23-APR-12,22-APR-12,Shroff,,en,74.14.106.151,klapman@sympatico.ca,15361434,000000124732812,4,4,,4
355285,24-APR-12,23-APR-12,Munuganti Gyaneshwar,,en,198.208.159.17,whitneyd@sympatico.ca,15382016,000000124763381,4,4,"The Bell Tech came to our home to ungrade the Modum, when he left everything was working, hye wasn't there long, but shortly after the Green power light turned RED, then several hours later it turned Green, I called 310BELL, the initial Tech in India was unable to configure the Modom, and passed me on to a level 2 tech, who took control of my computer and configured the modon and every laptop and notebook, cell phone in the family, it took hours, but everything is up and running.  This interuption in service could not have happened ay a worse time, my wife was preparing dinner using a recipy off the internet, and my daughter was doing a school project, both were delayed for hours.  You ask what could you have done to improve this situation, I would have liked to have been able to get the original Tech back to my home to correct the problem, he did leave his cell number but his answering machine was full and he never answered numerous call, why leave your cell number if your not going to answer it??",3
355286,24-APR-12,23-APR-12,Susan,,en,65.95.29.122,labman@sympatico.ca,15374630,000000124740206,5,5,None,5
355287,24-APR-12,23-APR-12,Khmaies,,fr,184.145.255.239,claire.fortin68@sympatico.ca,15368566,000000124751842,4,,C'est la 4e fois que je vous appelle pour ce problème et j'espère qui sera résolu..On m'envoie un e-mail qui me dit que j'ai 2 GO plutôt que 60 GO et que ma limite sera atteint bientôt..J'espère ne plus vous appeler pour ce problème et je serai satisfaite de votre service quand ce sera résolu..Merci..,4
355288,24-APR-12,23-APR-12,Atiyah,,en,184.146.83.138,paulbg@sympatico.ca,15377994,000000124738168,3,3,,3
355289,24-APR-12,23-APR-12,Alisia,,en,69.156.7.249,whcarmichael@bell.net,15382008,000000124747159,2,2,"Explain your billing procedures
Also your cancellation procedures
Write your comments on paper
Do not hang up on a customer
Do not double bill!!!",1
355290,24-APR-12,22-APR-12,Manoj Sandra,,en,174.88.5.46,jdegurse@bell.net,15360708,000000124734407,5,5,Manjo from India was so good at guiding me through the process.,4
355291,24-APR-12,23-APR-12,Estephania,,en,65.95.161.121,r.k.lunn@sympatico.ca,15378600,000000124754548,5,5,,5
355292,24-APR-12,23-APR-12,Hector,,en,76.64.125.105,jaxtremblay@sympatico.ca,15372822,000000124760583,5,5,,5
355293,24-APR-12,23-APR-12,Basker,,en,184.144.48.216,june.g@sympatico.ca,15373956,000000124742564,4,4,,4
355294,24-APR-12,23-APR-12,Ingrid,,en,70.54.62.31,jimirene@sympatico.ca,15373264,000000124745182,4,4,,5
355295,24-APR-12,23-APR-12,Ben Mahmoud,,fr,67.68.90.23,yvonick@sympatico.ca,15382376,000000124764126,3,1,"pour la 1ere fois je ne suis pas entièrement satisfaite je n ai pas résolu mon problème de profil je n'ai pas mon numéro d utilisateur donc les agents n ont pu m aider. en plus j avais un problème avec mon ordi.......
tout ceci a cause que vous voulez me facturer $2.00 par mois si je ne demande une facturation par courriel.
meci",4
355296,24-APR-12,23-APR-12,Rashika,,en,174.95.10.250,grsilver@sympatico.ca,15371726,000000124738930,5,5,,5
355297,24-APR-12,23-APR-12,Paula,,en,70.48.218.115,aldubby@sympatico.ca,15366192,000000124741272,4,4,,3
355298,24-APR-12,23-APR-12,Jose,,en,174.95.10.250,grsilver@sympatico.ca,15371724,000000124738308,1,1,,2
355299,24-APR-12,23-APR-12,Adam,,en,65.92.180.98,ashragie@sympatico.ca,15366794,000000124746573,1,1,"If you look at your notes concerning my account 107378987 you will see how much time I have wasted trying to resolve problems that Bell is at fault for-which include not being able to reactivate my internet service following a seasonal break, not having internet service at great inconvenience, having to wait home for Bell tech person to install a new modem under a new internet account, getting double billed for having only one internet service, to internet not working as well now as before seasonal break (can not any longer get emails sent to my sympatico address forwarded to my gmail address), to being charged for things that I was promised I would not be (such as activation fee and isntallation fee for new modem that Bell suggested I do to fix my internet access problem as you could not reactivate my then existing internet service following the seasonal break). Many actual promises given to me (and recorded on your system) that were broken (aside from the billing one mentioned above)-including (among others) that person  (Agent #XZ053 or X2053) would call me back once new account activated and ensure all billing would be fine and that my internet was working with no problems (never received call back), absolute outright promises from Bell that my internet would be working in 2 hours (never happened), promise that I would get an email confirming some discounts and I never received the email and had to waste time calling Bell back to get discounts, but never equated to what I was verbally told I would get.  Whatever, discount I obtained was simply what you offer to any client who is thinking of changing companies.  You have not yet compensated me for all the time I have wasted and the damage done from not having e mail access.  Also it is extremely annoying that I must at Bell deal with 3 different divisions-phone, TV and Internet such as when seeking a seasonal break and reactivating same.",1
355300,21-APR-12,19-APR-12,Marcus,,en,184.146.131.193,p.lindsay@bell.net,15343450,000000124664113,5,5,,5
355772,22-APR-12,20-APR-12,Elizabeth,,en,69.158.145.124,lynlaur@sympatico.ca,15352724,000000124689017,4,4,"Just an added comment...that the person who came to my house to correct the problem was absolutely fantastic.  He detected the problems and corrected them and replaced my modem with a more current model.  My service has improved immensely and I am totally pleased.  Thank you to Henry Cooper, your local agent in the Sutton area.  He is magnificent and extremely helpful.",5
355773,22-APR-12,18-APR-12,Luis,,en,174.94.59.180,snowbirds9@bell.net,15333622,000000124648777,2,2,"I have never had a more frustrating experience with any companmy in my life.  I made 16 separate phone calls and spent 6 hours on the phone (my cell phone) because my land line did not work.If it were not for a technician called Tara who really helped me, I would have cancelled.  Also a technician came on Sunday (Catilin) and she was excellent. The people who answered your phones do not have a clue.

You should give me several months free.
Call me 519-748-4337",2
355774,22-APR-12,19-APR-12,Sherwin,,en,64.231.170.121,ridley.scott@sympatico.ca,15344296,000000124669029,4,4,,4
355775,22-APR-12,20-APR-12,Ericka,,en,76.67.80.80,fgeorge@sympatico.ca,15349686,000000124700045,5,3,"After Erica left I made an attempt to do a virus scan.  The process only went so far then it shut-down.  I contacted the service again April 22 and with help from tech-Leni I was able to get more of a scan completed.  It did stop me once, but I started from a different point and an anti-spyware/virus scan was completed.  Going deeper when the tech is in control could help.",5
355776,22-APR-12,20-APR-12,Singh,,en,174.88.213.61,bpengelly@bell.net,15347740,000000124695535,2,3,"People who speak better english would be helpful. Reference to a supervisor rather than repeatatly say they can not do anything more about your problem. If the customer asks for the person to speak louder or slower, do it all the way throughout the call not just for a minute. 
I would not have had to call at all if Bell had not decided to charge me $2.00 to get a paper bill. You are getting very close to the end of my willingness to have internet.  It is getting too expensive.  ",2
355777,23-APR-12,22-APR-12,Naoufel,,fr,76.69.230.63,optimum.bureau@bell.net,15362994,000000124724406,4,4,,5
355778,23-APR-12,22-APR-12,Fatma,,fr,199.243.83.50,martin.leveille@sympatico.ca,15362266,000000124727954,4,4,,4
355779,23-APR-12,22-APR-12,Glazelle,,en,64.229.155.37,aruhl@bell.net,15357906,000000124730559,5,5,"Nothing, it was  an excellent experience.
",4
355780,23-APR-12,22-APR-12,Rebeca,,en,65.92.14.158,elaynefraser@sympatico.ca,15359510,000000124734393,4,4,"The problem was solved by unplugging the router from the modem.  It's puzzling to us because we placed a call to Bell in mid-Feb with the same problem (no internet) and were directed to Cisco as we were told the modem/internet was fine - the problem was with our router.  After speaking with a Cisco rep (# provided by the Bell rep), we paid $29.99+tax to have our router 'updated' - only to find out yesterday that we didn't need a router...........hence, we are 'puzzled' but our internet is now working.",4
355781,23-APR-12,22-APR-12,Helmi,,fr,174.92.191.98,leon.rivard@sympatico.ca,15361686,000000124725217,4,4,Changer la musique d'attente qui est trop forte et qui joue en boucle. Cela rend agressif.,4
355782,23-APR-12,22-APR-12,Frank,,en,76.69.18.148,bruce.gale@bell.net,15358322,000000124731101,1,1,Provide competent support staff IN CANADA. I will have to call back on a weekeday in the hopes that one of your canadian staff can undo the damage that was done! ,1
355783,23-APR-12,20-APR-12,Moncef,,fr,76.65.91.26,yves.caron1@sympatico.ca,15357196,000000124696534,4,5,,5
355784,23-APR-12,22-APR-12,Emely,,en,70.29.76.129,verne.aasen@sympatico.ca,15364928,000000124734561,5,5,nothing,4
355785,23-APR-12,18-APR-12,Soumaya,,fr,76.71.182.150,michele.larochelle036@sympatico.ca,15330658,000000124643491,2,1,,1
355786,23-APR-12,19-APR-12,Ramzi,,en,74.14.41.125,andre.ledoux@sympatico.ca,15335890,000000124672462,4,4,,5
355787,23-APR-12,22-APR-12,Ahmed,,fr,76.68.151.121,josephetrita@sympatico.ca,15361094,000000124733332,5,5,Bonjour  Rien de plus votre personnel est tres compétent et tres professionel je fais affaire avec BELL depuis longtemps et c'est la raison merci et je vais cobtinuer avexc Bell et invité mes amis a prendre BELL merci ,5
355788,23-APR-12,20-APR-12,Khaoula,,fr,184.144.145.185,rmi.barrette@sympatico.ca,15355144,000000124689583,5,5,"Rien de plus, il faut continuer ainsi : conseillère polie, aimable et capable de résoudre rapidement mon problème",5
355789,23-APR-12,22-APR-12,William,,en,184.151.61.24,jean.begin@sympatico.ca,15360732,000000124734645,3,,answer immediately instead of that automated bull.,1
355790,23-APR-12,22-APR-12,Ferdaous,,fr,142.213.7.2,gpelletier006@sympatico.ca,15360150,000000124725549,3,4,"Il aurait été préférable que la personne à qui j'ai parlé samedi, pour le même problème, m'offre d'envoyer un technicien dès le début de la conversation au lieu d'attendre que je ne menace d'avoir recours à un autre fournisseur d'accès internet. En effet, cette personne voulait simplement me faire parvenir (dans un délai non garanti) un nouveau bloc d'alimentation pendant qu'il fallait changer le modem. Je trouve que de façon générale, les répondants de première ligne ont souvent tendance à tenter dignorer la solution réelle des problèmes au profit dactions sans chance de succès. Je dois cependant avouer que le technicien qui est venu sur place et la personne du soutien technique avec laquelle jai reconfiguré le modem/routeur mont offert un service de grande qualité.",3
355791,23-APR-12,22-APR-12,Mohamed,,fr,174.93.244.25,andre.kirouac@bell.net,15357764,000000124726168,3,3,Me fournir la raison pourquoi j'ai du changer mon adresse courriel,3
355792,23-APR-12,16-APR-12,Joseph,,en,70.24.17.92,donmaryw@sympatico.ca,15297482,000000124591784,5,5,"Nothing, right away, decided what the problem was and resolved efficiently.",5
355793,24-APR-12,23-APR-12,Med amir,,fr,174.92.188.176,pyfw@bell.net,15378550,000000124741040,4,3,"Installed the receiver lamp saucer  on my steel mat rather than my roofing as I HAD REQUESTED WHEN I SPOKE WITH YIOUR SALES REPRESENTATIVE AT THE TIME OF MY AGREEMENT WITH THE  SALES;LADY, I WAS TOLD THAT IT WAS NO PROBLEM TO DO INSTALLED.",2
354182,24-APR-12,23-APR-12,Moncef,,fr,67.71.15.151,aline.arbour@sympatico.ca,15366290,000000124751442,5,5,"Tout est tres bien, sauf que je n entends pas tres bien au téléphone, je suis un peu sourde, meme si je porte un appareil auditif.",5
354183,24-APR-12,23-APR-12,Mohamed,,fr,24.200.59.142,larose-valade@sympatico.ca,15374741,000000124747828,5,4,,4
354184,24-APR-12,18-APR-12,Luis,,en,76.69.16.159,imilanovic@sympatico.ca,15327548,000000124659559,4,2,I would like to suggest more efficient process of getting in touch with Tier 2 technicians. They called me a few times while I was away form home and sent me emails while my computer could not be used.,4
354185,24-APR-12,23-APR-12,Oscar,,en,76.68.14.23,valx@sympatico.ca,15381624,000000124746119,5,4,"To have the same attitude and service capability in the ""satellite"" TV area",3
354186,24-APR-12,24-APR-12,Jamel,,fr,70.55.64.14,christine.hervieux@sympatico.ca,15368484,000000124766435,5,5,"Bonsoir,

Ce serait fort apprécié si vous aviez plus de représentants compétents comme Jamel qui a su et pu résoudre mon problème, avec tout le temps qu'il fallait pour y parvenir... Merci! 


Christine Hervieux",4
354187,24-APR-12,23-APR-12,Cristian,,en,67.68.62.149,petersag@sympatico.ca,15378186,000000124751584,2,1,"Dealing with your representatives over the phone is hopeless after spending aprox 8 hours waiting on the phone for an operator being misimformed and waiting for your waiting tech to show up
for his appt. never showed up. I give up. I had hoped when private equity took over, your bus model would improve. Hopefull thinking on my part. I do not have these problems with Ford or Costco or Wallmart or Best Buy. Why don't you take some lessons from them PS ",1
354188,24-APR-12,24-APR-12,Shahbaz,,en,174.91.10.67,s.makq@sympatico.ca,15379654,000000124766283,5,5,,5
354189,24-APR-12,23-APR-12,Sukumar,,en,184.147.168.239,al.klodt@sympatico.ca,15366098,000000124759437,5,4,,4
354190,24-APR-12,22-APR-12,Siobhan,,en,174.93.168.18,james.angie@sympatico.ca,15360618,000000124724141,5,2,Advice your line repairs personal that they need to come and change the line equipment from the pole outside my house to the main switch as soon as possible. I have had the same problem now for more than a year and your technicians that work in the house can not do anymore and it's obvious that the equipment from my telephone pole to the central needs updating. ,3
354191,24-APR-12,22-APR-12,Rahali,,fr,204.101.237.139,mbeauchamp82@sympatico.ca,15362362,000000124733251,1,1,Plus patient  plus d aide pour regler le probleme who est toujours pas regler,2
354192,24-APR-12,23-APR-12,Jordan,,en,70.31.9.248,inditi@bell.net,15372414,000000124762364,4,5,waiting time before can talk with a rep,5
354193,25-APR-12,23-APR-12,Luis,,en,64.231.180.179,mike_liddle@sympatico.ca,15376792,000000124745919,5,5,Everything was excellent thanks.,5
354194,25-APR-12,23-APR-12,Joelle,,en,64.231.180.179,mike_liddle@sympatico.ca,15376794,000000124743820,5,5,No comments. Excellent service.,5
354195,25-APR-12,16-APR-12,Roshni,,en,184.145.151.155,tkdoerksen@bell.net,15307714,000000124612207,3,3,"agent was courteous and identified problem which was faulty power adapter. a new item was sent out via courier but was delivered to the wrong address, without my knowledge until a week later when I phoned back. some follow up or confirmation would have helped resolve the problem sooner. ",3
354196,25-APR-12,19-APR-12,Nisha,,en,184.144.89.28,stmay@sympatico.ca,15345262,000000124678729,1,1,"treat people like they have ""some "" knowledge of computers.  Listen to the customer and deal with the problem that is stated NOT some perceived non- problem.",
354197,25-APR-12,24-APR-12,Hela,,fr,70.29.190.170,deziel.claude@sympatico.ca,15385810,000000124768684,5,5,tout a très bien été,5
354198,25-APR-12,24-APR-12,Temsu,,en,76.67.96.223,dwj709@sympatico.ca,15386264,000000124769628,5,5,"Technical rep., Bruze was very kind and excellent to resolve my problem with Bell internet.",5
354199,25-APR-12,24-APR-12,Kelly,,en,207.219.69.162,pdruiz@sympatico.ca,15392704,000000124781330,4,4,Just a little quicker ,4
354200,25-APR-12,24-APR-12,Asir raja,,en,70.50.223.31,kmwoods@sympatico.ca,15389743,000000124788436,5,5,nothing,4
354201,25-APR-12,24-APR-12,Mohamed,,fr,70.51.145.77,raybis@bell.net,15393206,000000124769573,5,5,rien entierement satisfait,5
354202,25-APR-12,24-APR-12,Julio,,en,70.27.34.129,louise.st_amour075@sympatico.ca,15390396,000000124774185,4,4,Just to make sure that all documents were sent with the new modum but was not with the package.,5
354203,25-APR-12,24-APR-12,Emna,,fr,69.157.131.208,steeve2@bell.net,15394756,000000124774930,3,1,"depuis plusieurs mois, problème de vitesse internet. Bell m'a offert la plus haute vitesse (performance) et l'installation devait avoir lieu le 23 avril. le 24 avril, ça ne fonctionnait pas. apres plusieurs test avec votre technicien, toujours pas de haute vitesse. je ne comprends pas que Bell ne peut résoudre ce problème et je pense à changer de fournisseur internet. je paie pour un service qui ne fonctionne pas à sa capacité....",2
354204,25-APR-12,24-APR-12,Jessica,,en,67.71.80.204,danof@sympatico.ca,15385474,000000124772038,5,5,,5
354205,25-APR-12,24-APR-12,Vijay,,en,70.48.228.82,lynn_6@sympatico.ca,15390576,000000124770278,5,5,Nothing - vijay was terrific,5
354206,25-APR-12,24-APR-12,Chenara,,en,65.95.51.20,paggram@bell.net,15392480,000000124775855,3,4,"All my questions were answered I would rather have billing in mail, but was assured help was available if needed.",4
354207,25-APR-12,24-APR-12,Nejib,,fr,70.51.45.119,yvouel@sympatico.ca,15396314,000000124774921,5,5,,5
354208,25-APR-12,24-APR-12,Serina,,en,76.68.105.35,btutka_@sympatico.ca,15384460,000000124782568,5,5,,3
354209,25-APR-12,24-APR-12,Iris,,en,70.52.219.135,bbower1@sympatico.ca,15383936,000000124784982,4,4,"clarify password requirements on ""my Bell"" site. I spent over 30 minutes trying to sign up for paperless billing before calling customer service. It kept telling me my password was too weak but didn't specify why.....it was a totally frustrating experience",4
354210,25-APR-12,24-APR-12,Jose,,en,65.93.207.247,bdroeder@sympatico.ca,15383946,000000124769104,4,4,,4
354211,25-APR-12,24-APR-12,Gregorio,,en,204.15.185.165,p.cunha@sympatico.ca,15392436,000000124785131,4,4,,4
354212,25-APR-12,23-APR-12,Faqria,,en,70.51.226.195,george.gregorian@sympatico.ca,15371282,000000124765363,4,4,Submitt a better user's manual with the modem and probably a call to the support centre would not be required,4
354213,25-APR-12,24-APR-12,Michael,,en,70.49.109.55,hugh.blake@sympatico.ca,15387968,000000124782353,5,5,,5
354214,25-APR-12,24-APR-12,Edward,,en,174.91.12.190,visualtax@sympatico.ca,15395892,000000124767441,4,4,"Techician did not consult with me, as to how/where he could put the additional cable wire on the outside wall of the house. I found out after he secured the cable on the outside wall.
",4
354215,25-APR-12,23-APR-12,Joe,,en,50.101.138.165,ween-a@sympatico.ca,15381962,000000124764729,4,4,,3
354216,25-APR-12,24-APR-12,Ann,,en,174.92.121.84,estela.guevarra@sympatico.ca,15386564,000000124779089,5,5,none,5
354758,21-APR-12,20-APR-12,Michael,,en,65.92.57.204,maclarmu@sympatico.ca,15352828,000000124694879,5,5,so far so good     keep up the good work ,5
354759,21-APR-12,19-APR-12,Alex,,en,174.92.63.162,davolio@sympatico.ca,15337840,000000124665786,5,5,,5
354760,21-APR-12,19-APR-12,Nayeem,,en,65.95.135.91,r.ziraldo@sympatico.ca,15343984,000000124673099,4,4,none,4
354761,21-APR-12,20-APR-12,Mohamed,,fr,70.48.27.25,frabon@sympatico.ca,15349756,000000124702822,1,4,"Etre a l'ecoute du client. |Me dire que ma carte sans fil de mon portable fait defaut quand je repete que la lumiere du modem (wireless) est eteint et que 4 autres appareils (cellulaire, WII, XBOX) ne detecte aucun reseau etait completement ridicule. On m'a demander de faire plein de chose sur le portable sans meme croire que c'est le modem qui avait un probleme. Je sais tres bien que vous avez des etapes a faire mais bordel soyez a l'ecoute des gens quand meme. Apres les conversations que j'ai eu avec vos conseillers je peut vous dire que j'en connais franchement plus que vous sur le reseautage et les appareils. On me demande meme d mettre la securite a WEP PSK pour voir si ca vas changer quelque chose. ??!!??. Ici on fonctionne avec la securite par adresse MAC et les deux conseiller ne savait pas de quoi je parlais. Une perte de 70 minutes au telephone pour finalement faire ce que je demande et de changer le modem. Des citrons ca existe encore messieurs et ca peut tres bien arriver que le client sache de quoi il parle. Je travaille au service a la clientele, je suis superviseur du centre et repartiteur principal. Quand un client me demande quelque chose je l'ecoute et regarde comment je peut le servir dans son language et non le traiter comme un ignorant et imbecile. 2 fois un hard reset?? ca vas changer quoi si apres 1 ca fonctionne pas",3
354762,21-APR-12,19-APR-12,Lotfi,,fr,70.53.192.237,lisebelanger@bell.net,15341756,000000124668974,4,2,plus d'informations sur les possibilités d'artnaques,4
354763,21-APR-12,20-APR-12,Bryan,,en,76.69.0.110,judywilson@bell.net,15351768,000000124696553,4,4,,4
354764,21-APR-12,20-APR-12,Manel,,fr,70.30.199.197,fredericlago@sympatico.ca,15349828,000000124685674,1,1,"Je suis très insatisfait de la réponse que j'ai eu du conseiller qui s'est contenté de lire une réponse déjà ""écrite"" d'avance et de ne pas répondre à mes questions. Je vais donc devoir payer les taxes lié au frais de nouveau modem même si j'ai déjà été crédité. Aucune logique dans ce système de facturation. Je souhaiterai que l'on me rembourse ces taxes liées à un montant que je ne dois plus.
Merci de prendre en considération cette demande.

Frédéric LAGO

",1
354765,21-APR-12,20-APR-12,Luis,,en,74.14.112.207,tlcmac@sympatico.ca,15356578,000000124689637,5,5,"You rates are far too expensive and I was told many years ago by BELL that with the ""grandafather plan"" my monthly fee would remain the same as along as I was enrolled in that plan. My rate was $57.30 per month, so how do the hell do you thieves justify currently charging me $80.00 a month? I will be moving my internet service from Bell, as well as our home telephone services very soon, probably by the next billing date.",1
354766,21-APR-12,20-APR-12,Balaji,,en,184.148.65.130,lmcwbrown@sympatico.ca,15352532,000000124705889,4,4,less time on hold,4
354767,21-APR-12,19-APR-12,Sravan Kumar,,en,69.158.3.138,pdoug@sympatico.ca,15343654,000000124666163,2,3,be more understanding,2
354768,21-APR-12,19-APR-12,Marc-Andre,,en,69.157.20.235,cjanec@sympatico.ca,15337276,000000124673525,4,4,,3
354769,21-APR-12,20-APR-12,Irfan,,en,69.157.166.210,francisco.abes@sympatico.ca,15349788,000000124703279,5,4,None,5
354770,21-APR-12,20-APR-12,Weng,,en,65.92.204.3,darrellchambers@sympatico.ca,15348746,000000124700043,2,2,I had asked why I was leasing my modem previous to this phone call and I was Told that it would be corrected then I watched several bills and I am still leasing my modem. I felt I paid enough for this modem but now on my next bill I am being charged another $49.95 for this modem this just might be the bill that convinces me to switch to another internet sevice I believe I have been a very good paying client for many years.BUT,2
354771,21-APR-12,19-APR-12,Pavan,,en,74.14.61.116,bc.groten@sympatico.ca,15336324,000000124666800,5,5,My question was answered to my satisfication. Thank you,5
354772,21-APR-12,19-APR-12,Wayne,,en,69.158.101.91,bbsparks@sympatico.ca,15336320,000000124672168,4,4,Improve the accent,4
354773,21-APR-12,20-APR-12,Andy,,en,76.69.134.115,rodneyemorley@sympatico.ca,15355224,000000124696734,1,1,Your engineer did not ask me to check my computer to see if it was fix. When I did I found that I could not get on the internet at all. I found this most inconvenient as I was trying to complete my taxes. I will need to have him back to find this fault.,3
354774,21-APR-12,19-APR-12,Alex,,en,70.24.22.140,john_labrecque82@sympatico.ca,15340734,000000124675654,4,4,,4
354775,21-APR-12,19-APR-12,Sharon,,en,70.24.22.140,john_labrecque82@sympatico.ca,15340736,000000124675254,4,4,,4
354776,21-APR-12,18-APR-12,Ahmed,,en,174.95.102.188,wjleung@sympatico.ca,15334914,000000124643693,,4,"The first visit failed completely.

the second visit was ok.",3
354777,21-APR-12,20-APR-12,Christine,,en,174.91.0.160,angelrobertson@bell.net,15347112,000000124700394,4,4,,5
354778,22-APR-12,19-APR-12,Patricia,,en,174.91.119.135,daparkes@sympatico.ca,15337742,000000124672627,4,4,"The sound quality of the telephone discussion was very muffled, and I had to ask Pat to repeat many comments.",5
354779,22-APR-12,17-APR-12,Vijay,,en,65.95.88.171,ppd@sympatico.ca,15318980,000000124629349,4,4,,4
354780,22-APR-12,20-APR-12,Patrick,,en,70.49.246.199,D.coeur@sympatico.ca,15346526,000000124695261,5,4,nothing,4
354781,22-APR-12,20-APR-12,Aaron,,en,76.69.4.238,dharvey5965@bell.net,15349014,000000124693080,4,5,"Nothing, you answered all my questions.",4
354782,22-APR-12,20-APR-12,Diego,,en,70.26.162.41,r.ainbinder@sympatico.ca,15354750,000000124686043,5,5,nothing,5
354783,22-APR-12,19-APR-12,William,,en,76.64.32.239,jamesstephens@sympatico.ca,15340160,000000124683988,4,4,,4
354784,22-APR-12,18-APR-12,Kurt,,en,70.30.138.64,jeremy.janson@sympatico.ca,15328058,000000124652690,4,5,"A clearer explanation of what to expect with the promised ""Internet usage: 105 GB of bandwidth per month"", meaning that there was 65 GB of Interent usage plus the Usage insurance plan of almost 40 GB. I had to research this rather than knowing right off, because it takes a few days to see it all. A quibble because overall I'm quite happy with the result.",5
354785,22-APR-12,19-APR-12,Nouha,,fr,70.53.173.135,lmtremblay@sympatico.ca,15341798,000000124666771,5,4,,4
354786,22-APR-12,20-APR-12,William,,en,70.50.188.195,roy.fern.1@sympatico.ca,15355324,000000124701127,4,4,,5
354787,22-APR-12,20-APR-12,Shinoj,,en,70.50.188.195,roy.fern.1@sympatico.ca,15355326,000000124696688,3,3,,5
354788,21-APR-12,17-APR-12,Ryan,,fr,76.69.33.205,andre.bergeron4@sympatico.ca,15309466,000000124619736,1,1,"J'ai appele au sujet de mon compte Sympatico. La prepose m'a demande mon numero de telephone au cas ou nous serions interrompu, ce qui s'est passe j'attends toujours pour son appel",2
355301,21-APR-12,20-APR-12,Olfa,,fr,76.67.148.235,gerald.hemond@sympatico.ca,15350064,000000124685966,5,5,,5
355302,21-APR-12,20-APR-12,Janice,,en,50.100.187.50,yazmaziar@sympatico.ca,15357142,000000124704691,5,5,This was one of the best customer service calls I've ever had with a bell rep. Not only was Janice able to solve my issue (providing me with better rate on my bundled service) but she was also very friendly and personable and thus made the whole experience very positive.,5
355303,21-APR-12,19-APR-12,Melvin,,en,174.93.25.181,kendra.delicaet@sympatico.ca,15341182,000000124672537,1,1,Everything.  I am switching to Rogers.,1
355304,21-APR-12,20-APR-12,Mohammed,,en,174.89.101.33,lhallok@sympatico.ca,15352434,000000124695932,1,1,Hire people who can fluently communicate in English,1
355305,21-APR-12,18-APR-12,Ahmed,,fr,67.68.125.102,fernles@sympatico.ca,15326280,000000124651374,4,4,non,4
355306,21-APR-12,17-APR-12,Ashfaq,,en,174.88.49.48,dorothy.munro@sympatico.ca,15312138,000000124630069,1,1,have  a contact in canada,3
355307,21-APR-12,20-APR-12,Walid,,fr,76.65.85.137,simplag@bell.net,15355866,000000124699923,3,2,Le conseiller ne savait pas pourquoi le service internet était intermittent. Il ne comprenait pas que j'utilisais une passerelle VPN qui doit maintenir un lien internet sans interruption. Je l'ai renseigné !!! Il ne pouvait pas me confirmer ou m'expliquer les interruptions. Il m'a fait rebouter le modem !!!! Ce que j'avais déjà fait,3
355308,21-APR-12,20-APR-12,Edwin,,en,70.53.59.33,gwenel@bell.net,15350426,000000124697665,5,4,My experience over approximately the last six (6) weeks has been somewhat unfortunate.  It was very difficlt for me to understand some of the Technicians with their ACCENT and I finally had to resort to go through the Accounts Department to receive a Technician I could understand.  I am sorry about this. ,4
355309,21-APR-12,20-APR-12,Fatma,,fr,70.26.208.160,jeanmiller01@sympatico.ca,15351214,000000124688790,5,5,,5
355310,21-APR-12,20-APR-12,Jill,,en,65.92.160.19,rsilkey@sympatico.ca,15355372,000000124701173,4,4,,5
355311,21-APR-12,20-APR-12,Weng,,en,64.229.150.9,alexharper@sympatico.ca,15346928,000000124702248,2,2,"All I wanted to know was, will Bell Telephone customers be charged the $2.00 fee if they don't have internet.  He said yes, which I find hard to believe.  I asked my mom who doesn't have internet and she said that she has not seen any notification in her bill.",3
355312,21-APR-12,19-APR-12,Houssemeddine,,fr,76.67.156.193,koglou@sympatico.ca,15341324,000000124674569,5,5,parfait ,5
355313,21-APR-12,20-APR-12,Claude,,en,70.52.146.35,mtchakmak@sympatico.ca,15353794,000000124691973,4,4,"I had problems receiving emails from new contects,this was finally resolved by Mohamed,technically it was a wrong setting...Why it took so long...?Thank you Mohamed....",4
355314,21-APR-12,15-APR-12,Cherif,,fr,65.93.127.200,jccobras@bell.net,15289520,000000124581872,3,2,,3
355315,21-APR-12,14-APR-12,George,,fr,174.93.210.95,bertmarjo70@bell.net,15279074,000000124562744,2,1,"Il n a pas compris mon probleme.        J ai de la difficulte a comprendre un quebecquois, imaginez un etrenger avec un timbre de voix aigu et qui parle tres vite, Je suis un mal entendant.",5
355316,21-APR-12,20-APR-12,Jose,,en,174.95.17.104,sydbojo@sympatico.ca,15356282,000000124690973,4,4,reep  the robots to a minimum,5
355317,21-APR-12,19-APR-12,Kayange,,en,76.65.60.140,ass.tony@sympatico.ca,15336126,000000124667008,4,4,,5
355318,21-APR-12,20-APR-12,Erick,,en,174.89.68.12,cfarley_3@sympatico.ca,15348140,000000124703480,4,4,,5
355319,24-APR-12,23-APR-12,Vaishnavy,,en,50.101.149.201,ca_chisholm@sympatico.ca,15367894,000000124744858,4,3,"Answers as to why the system failed twice yesterday, the afternoon of April 23rd.  What's chances of this failure recurring?",3
355320,24-APR-12,23-APR-12,Mahesh,,en,184.147.170.164,scorcher2day@sympatico.ca,15379902,000000124765338,5,4,,5
355321,24-APR-12,23-APR-12,Kevin,,en,64.229.86.202,vantriy@sympatico.ca,15381650,000000124751605,3,1,,3
355322,24-APR-12,23-APR-12,Edwin,,en,74.198.9.13,dentalken@sympatico.ca,15369498,000000124756714,5,5,"Nothing your representative was amazing.
",5
355323,24-APR-12,23-APR-12,Sajid,,en,76.69.41.62,jjsylvie@bell.net,15373310,000000124738176,5,4,,5
355324,24-APR-12,23-APR-12,Nandhini,,en,65.94.196.88,jencameron@sympatico.ca,15373094,000000124744951,4,3,,4
355325,24-APR-12,23-APR-12,Denise,,en,76.68.54.149,blackie35@sympatico.ca,15367440,000000124739038,3,3,I did not understand what the message was about. She was trying to SELL me some more space.,1
355326,24-APR-12,23-APR-12,Ashfaq,,en,65.93.196.96,billieboy@sympatico.ca,15367374,000000124765447,5,5,Nothing I can think of.,5
355327,24-APR-12,23-APR-12,Edward,,en,174.91.15.69,fredmeyn@sympatico.ca,15370954,000000124754692,4,4,nothing,5
355328,24-APR-12,23-APR-12,Kathy,,en,184.146.117.38,jnbacon@sympatico.ca,15373408,000000124745456,5,5,,5
355329,24-APR-12,23-APR-12,Edward,,en,184.147.123.80,lbeti@sympatico.ca,15374830,000000124737930,4,2,"Solve the problem.  Too many different trials and errors and the secondary problem still exists, called back second time and we were unable to resolve.",4
355330,24-APR-12,23-APR-12,Lorrey,,en,184.147.123.80,lbeti@sympatico.ca,15374828,000000124740649,4,1,"Solve the problem.  I am now unable to use my lap top as we are not sure whether the issue is wireless or apple related.  Very frustrating, too many trials and errors and problem not resolved!!

Having said that, both technicians were very nice however unresolved issues.",3
355331,24-APR-12,23-APR-12,Ramzi,,fr,184.148.245.214,kvincelette@sympatico.ca,15374574,000000124745607,4,4,,4
355332,24-APR-12,23-APR-12,Gregorio,,en,184.145.32.85,minko1964@bell.net,15376876,000000124748708,5,5,"I can not comment on this, I just ask questions as they arrise after I am unable to fix it my self. your technitian did great.",5
355333,24-APR-12,23-APR-12,Habil,,en,174.93.44.91,lkofman@sympatico.ca,15375238,000000124764199,5,5,nothing,3
355334,24-APR-12,23-APR-12,Yosra,,fr,70.26.230.25,dupic@sympatico.ca,15370022,000000124741569,5,5,,5
355335,24-APR-12,23-APR-12,Melissa,,en,174.91.14.150,katemcdougall@bell.net,15374156,000000124765976,5,4,melissa answered all my inquiries very well,4
355336,24-APR-12,23-APR-12,Anne,,en,65.95.63.125,helen.mclaughlin@sympatico.ca,15372040,000000124743367,4,3,offer a way for customers to determine if there is a problem with internet in their area.  Bell internet check up didn't seem to do the trick....couldn't download it.,4
355337,24-APR-12,23-APR-12,Asma,,fr,65.92.80.97,normandbrien@sympatico.ca,15377614,000000124750470,5,5,"Rien de plus elle est polie et s'occupe bien de son client, elle rassure toujours, c'est votre meilleure à date, merci.",5
355338,24-APR-12,23-APR-12,Sowmya,,en,184.145.19.166,rrites@bell.net,15379540,000000124740061,5,5,,3
355339,24-APR-12,23-APR-12,Rym,,fr,70.25.31.233,steph.provost@sympatico.ca,15380580,000000124737079,5,5,,4
355340,24-APR-12,23-APR-12,David,,en,184.146.70.205,wdmgment@sympatico.ca,15381952,000000124743714,5,5,,5
355341,24-APR-12,23-APR-12,Anne,,en,70.50.56.32,winnierade@sympatico.ca,15382086,000000124762184,5,5,,4
355794,24-APR-12,23-APR-12,Jason,,en,184.151.61.183,sfraser25@sympatico.ca,15380028,000000124741296,2,,"My frustration is not with Jason on Monday, but rather with the Bell system.  I was put on hold on Saturday for the same reason and then after about 10 minutes of waiting I was told that the person would call me back within 2 minutes.  This did not happen and as such, I had to go through the whole ordeal again on Monday.  Bell does not appreciate or understand the basics of customer service.  You should have a real person answer the phone and take ownership of the caller and the issue.  Nobody should be brushed off or put on hold, never to be answered.   The customer does not care if Bell has many, many different departments and each operates very isolated from each other.  Please get your act together and present an coordinated and caring contact to the public, especially the customers who are paying your salaries.

Regards;  Steve Fraser",2
355795,24-APR-12,23-APR-12,Mike,,en,174.91.129.188,mjmccoll@sympatico.ca,15376934,000000124752037,4,,had My written cummunications of Feb 2012 not been ignored I would not have had to make this call at all. As a result interest charges have been adding up on top of the $150.00 charged to my account in Jan. The $150.00 should not have been charged at all. I received a call today from your collections people - I'm not at all impressed. I have been a Bell customer since 1976 and my account has always been in good standing. Shame on Bell for not fixing this issue sooner.,2
355796,24-APR-12,23-APR-12,Mir,,en,64.229.136.174,jan.willis@bell.net,15372732,000000124741334,3,4,,4
355797,24-APR-12,23-APR-12,Kais,,fr,174.92.254.109,grajac@bell.net,15371642,000000124743534,5,4,,5
355798,24-APR-12,22-APR-12,Rodolfo,,en,74.198.9.170,angelaandbrycewalker@sympatico.ca,15357810,000000124734918,1,1,The tech never showed up. Problem is not resolved,1
355799,24-APR-12,23-APR-12,Daniel,,fr,74.14.184.163,tonyianniciello@bell.net,15381380,000000124741385,5,5,,5
355800,24-APR-12,23-APR-12,Ibtissem,,fr,70.30.213.31,etienne.r@sympatico.ca,15370458,000000124751863,5,5,"je suis decue j'ai le service une fois de temps en temps je demande des renseignements la personne répond quand elle veut ou elle bacle une réponse pour s'en débarasser de moi
a mon grand je recois un courriel pour m'abamdoner pour les services comme bavardage etc je paie assez pour ne pas m'endeter de plus je croyais que vos employés.etaient étais la pour supporter les clients 
si vous ne voulez me fournir des techniciens pour m'assister j'irai voir ailleurs quand j'appelle certains me disent que j'appelle trop souvent je me réfere a la facturation non madame vouus pouvez appeller des que vous appelez on est la pour ca erreur j'aai été naive de vous croire je viens de m'acheter un laptop usagé je dois appeller un thenicien pour le configurer pour moi je ne vois la nécessité d'appeller pour etre ensuite pénalisée comme j'ai des amies qui sont avec des concurrents et personne ne lui demande de ne  pas appeler j'ai 68 ans bientot69 je ne suis pas une fille née dans l'ere de la tecnologie au lieur de me blamer vous auriez dire une p.a qui prend sa retraite et ne veux rest.e inactive.,,",5
355801,24-APR-12,22-APR-12,Ammar,,fr,76.65.160.165,e.freire@sympatico.ca,15359436,000000124731176,4,4,,4
355802,24-APR-12,23-APR-12,Mario,,fr,184.148.237.171,j.jst-pierre@bell.net,15372540,000000124754393,5,5,systeme informatique deficient,5
355803,24-APR-12,23-APR-12,Mario,,fr,184.148.237.171,j.jst-pierre@bell.net,15372538,000000124754337,5,5,systeme informatique deficient,5
355804,24-APR-12,23-APR-12,Jude,,en,174.89.124.26,rmueller9@sympatico.ca,15379216,000000124744502,5,5,Solved a problem that hunted me for weeks,5
355805,24-APR-12,23-APR-12,Mariem,,fr,76.69.207.73,rolmar@bell.net,15379428,000000124743361,5,5,"je tiens à féliciter votre employée qui m'a aidé même si mon problème ne relevait pas de ses capacités.  Elle m'a indiqué le numéro de Microsoft afin que ceux-ci règlent la situation.  Mais nous avons ouvert une adresse courriel avec Bell et à l'avenir, je crois que ce sera plus facile de communiquer.  Elle a été très courtoise, très patiente..très apprécié par nous....Encore merci...",5
355806,24-APR-12,23-APR-12,Luis,,en,173.231.104.196,amitha8017@bell.net,15366420,000000124758047,3,4,The rep. keeps on transffering you and the new person askes all the information again and again.,3
355807,24-APR-12,23-APR-12,Oscar Ernesto,,en,69.156.96.246,dorfus@sympatico.ca,15369872,000000124743192,5,1,"It was not your for the lack of trying Oscar could not solve  my problem advised that I consult a technician
Thank him for his paticence.",5
355808,24-APR-12,23-APR-12,Judith,,en,70.54.12.18,phillip.mason@sympatico.ca,15378254,000000124744191,4,4,None,5
355809,24-APR-12,20-APR-12,Hamdi,,fr,70.48.26.167,gitane11@sympatico.ca,15350186,000000124702286,5,5,,5
355810,24-APR-12,23-APR-12,Janani,,en,70.48.56.250,wertwyn@bell.net,15381984,000000124737638,4,4,,5
355811,24-APR-12,23-APR-12,Afef,,fr,70.31.220.55,sphebert@sympatico.ca,15380494,000000124747872,3,4,"Je pense que la personne qui m'a répondu, parle beaucoup trop vite.  Il a fallu que je lui fasse répéter presque chacune des actions que je devais prendre. Cependant le résultat semble lui avoir donné raison malgré ma peur qu'elle ait changé quelque chose à mon ''hotmail'' et que je sois prise avec un nouveau problème qu'elle me disait ne pas pouvoir régler.  Cependant après avoir fermer et ré-ouvrir mon ordi, tout semble bien aller.",4
355812,24-APR-12,16-APR-12,Anis,,fr,69.159.205.51,mimi.jos@sympatico.ca,15303482,000000124600634,1,1,"2 techniciens sont deja venu reparer mon ordi...mais il ne fonctionne toujours pas...lun 3ieme viendra demain et en plus 1 technicien pour le telephone est venu aussi...c'est un peu mieux, mais long d'etre parfait...ca fait presque 3 semaines que je n'ai pas de service fiable...A chaque fois que j'appelle chez Bell, je dois toujours re-conter mes problemes...jamais la meme personne au bout du fil...je vous laisse une derniere chance et si le technicien ne peut reparer le probleme demain, je transfere tout mon compte chez Rogers...telephone, Internet et television...je ne peux me permettre de travailler de la maison sans un systeme fiable...Je suis une cliente des plus fideles...J'ai toujours ete avec Bell...Vous ne pouvez pas croire tous les inconvenients que cela me cause...Comme agente de voyages, mon courriel est mon point de repere pour mes e-documents, mes assurances et tous les lettres echangees avec mes clients et les grossistes...Vous pouvez imaginer le temps que je vais passe pour essayer de sauvegarder toutes ces informations vitales a mon travail, dans un autre systeme...je suis totalement desemparee...et je ne vois meme pas de solution a court terme.",1
355813,21-APR-12,19-APR-12,Seifeddine,,fr,65.93.49.250,hubertracine@bell.net,15339815,000000124683057,5,5,,5
355814,21-APR-12,20-APR-12,Asma,,en,70.24.4.86,ken.toews@sympatico.ca,15352010,000000124698092,4,4,Train reps more thoroughly.,4
355815,21-APR-12,20-APR-12,Udale,,en,70.52.164.116,tfamely@sympatico.ca,15356456,000000124687756,4,,,2
355816,21-APR-12,19-APR-12,Luis,,en,70.48.240.28,phyllis.walker2@sympatico.ca,15343766,000000124684551,4,5,,4
354217,25-APR-12,24-APR-12,Feres,,fr,70.53.171.214,robertfrechette@sympatico.ca,15393632,000000124775547,3,2,"Faire suite a nos discution, et corrigé la facture suivant",3
354218,25-APR-12,24-APR-12,Ahmednur,,en,70.30.87.80,rpm70@sympatico.ca,15393862,000000124769749,5,5,Shorter wait time on line.,5
354219,25-APR-12,24-APR-12,Rahma,,fr,174.93.144.51,michcaz@sympatico.ca,15391492,000000124770704,5,5,rien tout a ete regler,5
354220,25-APR-12,24-APR-12,Karen,,en,174.91.116.253,jonioj@sympatico.ca,15389108,000000124767860,5,5,"Both support technicians were thoughtful and efficient. So appreciate the help! Many thanks,",3
354221,25-APR-12,24-APR-12,Cesar,,en,99.232.180.88,dpnicholson@sympatico.ca,15386106,000000124787986,4,3,,5
354222,25-APR-12,24-APR-12,Sriram,,en,76.64.92.165,berndwidenhorn@sympatico.ca,15384038,000000124786326,4,5,,5
354223,25-APR-12,24-APR-12,Jen,,en,74.12.36.70,cherla.sastry@sympatico.ca,15384882,000000124770765,3,4,Jen passed the buck to some one else. Her computer crashed??,4
354224,25-APR-12,24-APR-12,Rene Jose,,en,74.12.36.70,cherla.sastry@sympatico.ca,15384884,000000124770206,5,5,,5
354225,25-APR-12,24-APR-12,Farhana,,en,184.146.80.106,pat.hawke@sympatico.ca,15392554,000000124776748,5,5,,5
354226,25-APR-12,24-APR-12,Phillip-Michael,,en,70.48.252.230,mb.leach@sympatico.ca,15391252,000000124773063,5,5,,5
354227,25-APR-12,24-APR-12,Allaura,,en,67.70.99.231,spinksn@bell.net,15394668,000000124776175,5,5,,4
354228,25-APR-12,24-APR-12,Med Ramzi,,fr,67.70.104.8,h-j.martin@sympatico.ca,15387653,000000124781851,5,5,pour moi tout a ete parfait,5
354229,25-APR-12,24-APR-12,Naziha,,fr,174.88.156.213,denitto9825@sympatico.ca,15385750,000000124786787,4,4,,5
354230,25-APR-12,24-APR-12,Gustavo,,en,174.88.16.59,darvind@sympatico.ca,15385498,000000124777728,4,,"give seniors a break on pricing
Customer care guy was great - Bell not so great
Too soon to know if the issue is resolved permanently",2
354231,25-APR-12,24-APR-12,Ricardo,,en,70.29.111.16,jeanleger_1@sympatico.ca,15388576,000000124790071,5,5,Nothing ,5
354232,25-APR-12,23-APR-12,Igor,,en,174.88.82.230,cc.mcmahon@sympatico.ca,15368134,000000124758252,4,1,"First and foremost, it was very much appreciated by me, being able to speak with a tech service person in Canada.
Second, Igor tried to help resolve my not being able to send email through Office Outlook, but we were not successful in resolving the issue.  I can receive email, but cannot send email, as the program does not recognize or cannot find the server.  Very strange, if I can receive email.
this issue suddenly happened on Saturday April 21, with no changes made by myself, and no updates. 
I am still trying to resolve the issue by myself. ",3
354233,25-APR-12,24-APR-12,Abderrahmen,,fr,76.67.174.140,mbachi@bell.net,15391254,000000124780498,5,5,,5
354234,25-APR-12,24-APR-12,Jose,,en,174.91.32.245,hpy.inc@sympatico.ca,15387948,000000124785378,5,5,,5
354235,25-APR-12,24-APR-12,Zaccheus,,en,65.95.94.157,teddawson@sympatico.ca,15395208,000000124769594,5,5,The issue was resolved quickly.,4
354236,25-APR-12,23-APR-12,Igor,,en,184.144.7.171,claremail@sympatico.ca,15368598,000000124740543,5,5,"Nothing - 
My wait time was brief.
Both technicians were friendly and helpful.
My modem was promised within 3 - 5 working days.
It died Saturday, The replacement arrived by FedEx 9:00 am on Monday. That is about 1 working hour.
I had my internet back by 10:00 am. Amazing!",5
354237,25-APR-12,24-APR-12,Charly,,en,70.29.129.245,asboyd@sympatico.ca,15383652,000000124784548,5,5,"Other than three trouble calls to resolve landline issue, service was excellent from the internet troubleshooters. ",5
354238,25-APR-12,24-APR-12,Daniella,,en,70.27.60.156,ddsummerton@bell.net,15385640,000000124772979,4,3,n/a,4
354239,25-APR-12,24-APR-12,Alfonso,,en,76.69.125.118,annenoble1@sympatico.ca,15383522,000000124770868,2,3,"Your staff could have been better informed about splitters needed to connect wireless phones to condo intercoms and entrance doors.

Spent the better part of one hour trying to speak to someone who could solve the problem.",3
354240,25-APR-12,20-APR-12,Priyojoy,,en,174.95.134.217,annhrc@sympatico.ca,15347156,000000124691490,4,3,not much,5
354241,25-APR-12,24-APR-12,Pierre,,fr,70.29.201.174,denise.pelletier@bell.net,15385722,000000124777286,5,5,Rien du tout c'était parfait,5
354242,25-APR-12,18-APR-12,Naoufel,,fr,70.55.209.79,clapig@sympatico.ca,15324656,000000124660264,5,4,,5
354243,25-APR-12,23-APR-12,Mir,,en,76.65.18.24,djbaba@sympatico.ca,15369682,000000124741089,5,5,,5
354244,25-APR-12,23-APR-12,Edward,,en,76.65.18.24,djbaba@sympatico.ca,15369684,000000124753405,5,5,,5
354245,25-APR-12,24-APR-12,Luis,,en,70.27.20.139,jan.atkinson.hall@sympatico.ca,15388358,000000124778536,5,5,Can't think of a thing!!!,5
354246,25-APR-12,24-APR-12,Vijayashanti,,en,70.24.96.202,agretzinger@sympatico.ca,15383068,000000124777893,4,4,all good,5
354247,25-APR-12,24-APR-12,Will,,en,70.51.74.68,dwalker20@sympatico.ca,15386250,000000124768489,5,5,,5
354248,25-APR-12,24-APR-12,Kevin,,en,76.65.185.196,egyptianqueen@sympatico.ca,15386358,000000124784511,5,4,you are do the best,5
354249,25-APR-12,24-APR-12,Preethi,,en,67.68.136.134,mhampe@sympatico.ca,15391460,000000124776190,5,4,,5
354250,25-APR-12,24-APR-12,Salvador,,en,76.70.70.58,thomas.morrissey@sympatico.ca,15395358,000000124782975,2,1,"accent was to heavy, can not pronounce words properly, most of what he said was garbled. The curser moves eractically making it hard to click on anything, because hard tokeep track of.",1
354251,25-APR-12,24-APR-12,Ivan,,en,174.93.70.230,ammad@sympatico.ca,15383342,000000124771562,4,4,,4
354252,25-APR-12,24-APR-12,Satish,,en,70.24.7.152,robinson.marie.jmr@bell.net,15393656,000000124771629,5,5,,4
354253,25-APR-12,24-APR-12,Irving,,en,67.70.163.68,lindathompson_6@sympatico.ca,15390220,000000124771029,4,4,not really,4
354254,25-APR-12,24-APR-12,Meher,,fr,76.71.184.133,frechette.lyne@sympatico.ca,15386912,000000124771116,4,4,,4
354255,25-APR-12,24-APR-12,Erika,,en,76.67.117.112,norris.podetz@sympatico.ca,15392300,000000124775716,5,5,"Once I explained my problem to Erica, I was put on hold for a short time.  I understand why this is necessary and the time was not excessive, but it would probably improve customer relations if this time could be shortened.",5
354256,25-APR-12,24-APR-12,Annie,,fr,70.55.184.148,l.labelle46@bell.net,15389890,000000124770628,3,4,,3
354257,25-APR-12,24-APR-12,Annie,,fr,70.55.184.148,l.labelle46@bell.net,15389892,000000124770866,4,4,,4
354258,25-APR-12,24-APR-12,Nischal,,en,67.68.164.218,dwickens01@sympatico.ca,15386263,000000124788106,5,5,,5
354259,25-APR-12,24-APR-12,Jordan,,en,76.64.196.170,jhomewood2004@sympatico.ca,15388746,000000124774631,4,2,The experience was fine however the issues remain. We ( my husband & I ) find Bell to be re-active vs active on problems such as price regarding particular services. In our case we have been paying almost double what Bells competition offers for the same service. There is no action from Bell until we cancel the service. We have been customers for almost 10 yrs and at this point are very disappointed.,2
354789,21-APR-12,20-APR-12,Jamila,,fr,74.15.156.54,rythafortier@sympatico.ca,15355428,000000124691892,3,3,Souventl'accent de certain/es sont très difficile à comprendre pour une malentendante. Je dois tout de même dire que certains ont beaucoup de patience. Agréable.,5
354790,21-APR-12,18-APR-12,Caroline,,fr,76.69.194.14,odettealfred@sympatico.ca,15331418,000000124661715,5,5,,5
354791,21-APR-12,18-APR-12,Gayathri,,en,184.147.14.66,eaross@sympatico.ca,15325786,000000124641498,4,4,the rep was very patient with my limited ability on the computer and very helpful to me  Thankyou,4
354792,21-APR-12,20-APR-12,Hamdi,,fr,70.30.251.254,dlegault24@bell.net,15349110,000000124694686,5,5,"tout est à point, merci",5
354793,21-APR-12,18-APR-12,Naoufel,,fr,184.144.145.104,galarneaufrancois1@bell.net,15326534,000000124660800,5,5,"Préposé trèes compétent, aimable et efficace.",5
354794,21-APR-12,20-APR-12,Med Rami,,fr,74.14.185.8,abouilyass2005@sympatico.ca,15346758,000000124697047,4,4,respecter les prix qui sont déjà fixés  est conclus avec les clients sans les changés chaque mois car chaque facture se diffère de la précédente comme une spéculation boursière  en plus de prendre en considération les modifications que les autres agents apportent au dossier de chaque client parfois des agents ignorent totalement lhistorique des entretiens effectués entre  leurs confrères et les clients . en ce qui concerne le passage vers la facture électronique en juillet  j suis totalement en désaccord avec votre politique d'autre opérateurs n'adoptent pas ces meures radicaux car ils convoitent gagner la confiance et la fidélité de leur clientèle dans un monde industriel  farouche ou la compétition semble une armure capable de consolider la prospérité de chaque entreprise ma facture j'aimerais le recevoir en mode papier et le 2 $ de plus pour continuer a recevoir la facture c'est un abus de pouvoir et contre notre gré comme clients ça peut engendrer un recours collectifs daprès ce que raconte la majorité de mon entourage  si votre justification est de sauver l'environnement par le truchement de diminuer l'utilisation de papier je crois que le gouvernement même et parmi les grands pollueur de cette planète      ,4
354795,21-APR-12,20-APR-12,Rodolfo,,en,174.91.0.160,angelrobertson@bell.net,15347114,000000124700887,4,4,,5
354796,23-APR-12,19-APR-12,Gerry,,en,174.94.45.82,neil.heywood@sympatico.ca,15343208,000000124674656,5,5,See additional survey just submitted.,5
354797,23-APR-12,23-FEB-12,Jacqueline,,en,184.147.170.148,fbgraham@sympatico.ca,15022602,000000123486214,4,5,"Not have me called back several times to get issue resolved.
Having said that....we were quite happy with our representive until we got our online bill today!!!!!!!! We thought everything had been looked after but that is not the case!!!!!!!!
Our bill is still screwed up and we are paying $40 MORE a MONTH with internet USAGE????????????????? Never had that before.
We were quoted prices that were 50% lower and have still not recieved them!!!!!!!!!
This is Bells last chance to correct our bill. We have been loyal customers for 33 years and it is about to come to an end if this is not corrected ASAP
The ball is in your court as they say!
FED UP!",1
354798,23-APR-12,22-APR-12,Danny,,en,69.158.0.29,tain@sympatico.ca,15364564,000000124724299,5,5, ,5
354799,23-APR-12,22-APR-12,Saifuddin,,en,64.231.27.3,sherri.ogilvie@sympatico.ca,15364188,000000124725999,5,5,,4
354800,23-APR-12,17-APR-12,Emna,,fr,70.48.226.34,mailloux7@sympatico.ca,15316702,000000124626821,5,5,,5
354801,23-APR-12,19-APR-12,Nandhini,,en,70.24.105.69,oliveoil305@bell.net,15343384,000000124680742,5,5,nothing,5
354802,23-APR-12,20-APR-12,Jonathan,,en,65.95.203.154,bonnickjohn@sympatico.ca,15347702,000000124697431,1,1,please call me and delete the virus service and give my account credit ,1
354803,23-APR-12,16-APR-12,Srinivasan,,en,174.88.82.49,h.klotz@sympatico.ca,15299174,000000124611395,4,4,,4
354804,23-APR-12,20-APR-12,Robert,,en,68.56.242.81,gelewis@bell.net,15350014,000000124693837,3,1,I probably didn't express myself in terms that would have identified my i-Phone problem correctly but Robert thought that changing my password would rectify it - that was not the case and I am still unable to send e-mails although I can receive them - Robert thought this was an Apple probelm but I've been told since that it is not - I still need help any suggestions? ,4
354805,23-APR-12,22-APR-12,Sajid,,en,184.146.170.112,hcrouch@sympatico.ca,15360306,000000124729607,3,,,
354806,23-APR-12,18-APR-12,Chenara,,en,174.88.42.64,jmcwha@sympatico.ca,15328248,000000124647472,5,5,,4
354807,23-APR-12,22-APR-12,Gustavo,,en,184.148.232.29,robertsean@bell.net,15363690,000000124726549,5,4,,4
354808,23-APR-12,22-APR-12,John,,en,70.29.52.29,hodgesfamily@sympatico.ca,15360388,000000124726641,5,5,"Nothing
",5
354809,23-APR-12,22-APR-12,Aquiles,,en,65.95.59.194,britkim@sympatico.ca,15358310,000000124734594,5,5,"I believe the technician went well beyond and his help was greatly appreciated!!!! 
Bravo to a job well done. ",5
354810,23-APR-12,22-APR-12,John,,en,65.92.153.98,whelan@sympatico.ca,15365102,000000124727534,4,4,"You sent a confirmation e-mail stating changes had been made- please state WHAT those are. It is important to re-cap the ACTUAL changes.

Stephen Whelan",4
354811,23-APR-12,22-APR-12,Neila,,fr,76.71.169.112,andr@sympatico.ca,15357758,000000124729519,5,2,"En fait, suite à cet appel, le problème semblait résolu, mais non je dois recommuniquer avec vous.
Le temps d'attente pour parler à un conseiller est très long.
",4
354812,24-APR-12,13-APR-12,Nice,,en,76.65.151.222,roberto.materassi@sympatico.ca,15270040,000000124548595,5,5,Find an easier way to ask a follow up question to a customer care representative that you have already dealt with.,5
354813,24-APR-12,23-APR-12,Yosra,,fr,70.26.230.25,dupic@sympatico.ca,15370020,000000124741188,5,5,,5
354814,24-APR-12,23-APR-12,Wafa,,fr,67.70.27.37,mario93@sympatico.ca,15376080,000000124741199,5,1,reduire mon forfait internet a 30 g.supposement plus disponible selon votre employé.,3
354815,24-APR-12,23-APR-12,Melissa,,en,70.27.41.170,joedee4vr@sympatico.ca,15373482,000000124758700,5,5,,5
354816,24-APR-12,23-APR-12,Eya,,en,65.93.162.49,a.j.lalonde@sympatico.ca,15365780,000000124742066,1,1,"Have someone who speak our language and be patient. Is there any FRENCH CANADIAN
working for Bell????",2
354817,24-APR-12,23-APR-12,Abir,,fr,67.68.116.159,theber@sympatico.ca,15381174,000000124748758,4,4,améliorer votre système de clavardage avant il était beaucoup plus accessible,2
354818,24-APR-12,23-APR-12,Preethi,,en,74.15.88.205,tsonnen@sympatico.ca,15381516,000000124763799,4,5,,5
354819,23-APR-12,20-APR-12,Alvaro,,en,74.12.92.253,p.vaill@sympatico.ca,15354236,000000124696506,1,1,not sent me to India,2
354820,23-APR-12,22-APR-12,Kevin,,en,67.70.116.27,JenniferMoore_4@sympatico.ca,15357356,000000124734411,5,5,nothing ,5
355342,23-APR-12,08-JAN-11,Med Wacef,,fr,24.157.137.219,rogerleonard2@sympatico.ca,10595189,000000114237031,4,4,rien,5
355343,23-APR-12,22-APR-12,Mohamed,,fr,76.64.234.5,b.a.bertrand@sympatico.ca,15357974,000000124726210,1,1,M'aider avec un problème d'ordinateur !,2
355344,23-APR-12,17-APR-12,Wafa,,fr,174.93.174.99,rmdufour@sympatico.ca,15319576,000000124627198,4,4,Me remboursé pour l'excedent de gig utilisé.,5
355345,23-APR-12,16-APR-12,Mohsen,,fr,65.92.252.240,manon.dupuis@bell.net,15302572,000000124605886,5,5,"Rien. L'agent a répondu à toutes mes questions, et ce, avec grand professionnalisme. Merci.",5
355346,23-APR-12,22-APR-12,Suzon,,en,70.48.54.185,flan@bell.net,15359744,000000124732358,3,2,il was very satisfied with my call on saterday april 21.she was helping me a lot.,4
355347,23-APR-12,20-APR-12,Fatma Sawcen,,fr,70.29.249.156,ylapierre1@bell.net,15357158,000000124695923,5,5,Rien.,5
355348,23-APR-12,19-APR-12,Diego,,en,184.146.81.200,pat.hawke@sympatico.ca,15343520,000000124664077,4,3,,3
355349,23-APR-12,22-APR-12,Issa,,fr,67.68.6.200,lariyvon@sympatico.ca,15361604,000000124729422,5,5,"Vous devriez mettre sur le site internet
des procédures de programmation,etc",5
355350,23-APR-12,22-APR-12,Andy,,en,174.93.82.9,cynthialalla@bell.net,15358870,000000124735349,3,1,,5
355351,23-APR-12,22-APR-12,Dawood,,en,64.231.46.91,jgregg@sympatico.ca,15360852,000000124728277,1,3,"After three calls to your tech department and a NO SHOW from your in house service crew,I finally got my internet up and running. I am extremely unsatisfied in your tech service right now, not only did every tech agent I talk to tell me something completely different to try to the point where I hed to reboot my entire system, because it  seems to never be a Bell service problem. When I finally got a tech supervisor on the phone I honestly think he has no training in actually solving problem,perhaps just a title, as he had me going in complete circles. I strongly recommend that you get all Bell staff properly trained,and to read their manuals, when I ask three different tech the same question I got three extremely different answers. As for your on-site tech department an appointment was made for a 4 hour window and the tech never even showed up nor did I receive a phone call to give any reason for the no show. I personly think that Bell Canada should educate their employees on good customer service practices.

I will be very interested to see if I receive a response to this survey other than just an automatic reply, as this will confirm your lack of customer service standards if no personal reply is received.",1
355352,23-APR-12,22-APR-12,John,,en,76.69.16.170,scottspoor@sympatico.ca,15364018,000000124734936,5,5,I had a difficult time hearing the technical service representative as he sounded very far away and there was popping and buzzing noises coming from his end making it very difficult to hear him but it may have been part of the testing process.He was very helpful and courteous and resolved my issue fully!I was completely satisfied with the level of expertise and customer service provided by the representative.,5
355353,24-APR-12,23-APR-12,Jeff,,en,70.29.109.241,ruestc@sympatico.ca,15379590,000000124749511,4,4,"I'm upset that I have to purchase a
optical cable to have the same sound
system as I had before. The cable will
cost me $26.99 pluss taxes. I would 
expect that if you replace the unit that
there would not be any costs involved.",4
355354,24-APR-12,23-APR-12,Darwin,,en,64.231.190.80,wargo@sympatico.ca,15381894,000000124748885,5,5,,5
355355,24-APR-12,23-APR-12,Salvador,,en,174.95.201.65,wojtek.schmidt014@sympatico.ca,15382124,000000124761035,2,1,inform the employees who man the customer service line with current status and have them reply with some cofidence as to how soon the problem will be resolved.,3
355356,24-APR-12,23-APR-12,Arun,,en,64.231.151.132,patrick.holloway@sympatico.ca,15377928,000000124740179,5,5,"Nothing. The info was correct, the replacement arrived the next day, & everything is working fine!
Thanks,",5
355357,24-APR-12,23-APR-12,Jose,,en,67.70.162.35,dennis_purcell8@sympatico.ca,15369486,000000124744845,5,5,Nothing,5
355358,24-APR-12,23-APR-12,Slah,,fr,70.53.225.132,yolainefabrizi@sympatico.ca,15382284,000000124759823,3,5,,4
355359,24-APR-12,23-APR-12,Makram,,fr,65.92.242.247,sylvia.desilets@sympatico.ca,15380866,000000124750613,5,5,Rien,5
355360,24-APR-12,23-APR-12,Crystal,,en,67.71.159.235,dpysklywec@sympatico.ca,15369932,000000124738821,5,5,,5
355361,24-APR-12,23-APR-12,Mansouri,,fr,184.144.244.110,minimage.morin@sympatico.ca,15376874,000000124764055,5,5,"rien
très bon service
tech très compétent patient et aimable
merci",5
355362,24-APR-12,23-APR-12,Vikram Aditya,,en,184.147.218.207,margaret.parsons@sympatico.ca,15375948,000000124749085,5,5,everything ok,5
355363,24-APR-12,23-APR-12,Chamseddine,,fr,70.53.207.18,dan.bourdeau@sympatico.ca,15369038,000000124747323,4,4,,4
355364,24-APR-12,23-APR-12,Atiyah,,en,65.92.56.133,lnd2@sympatico.ca,15375286,000000124752176,5,4,Nothing. Atiyah was very professional and pleasant. He answered promptly and courteously. ,4
355365,24-APR-12,23-APR-12,Louis,,en,74.14.238.153,clblakely@sympatico.ca,15368658,000000124755418,1,1,Person hung up on the tech person who I had employed to help me. He did not listen to what the issue was and just focused on the fact there had been a power outage which was not the cause of my problem.,1
355366,24-APR-12,23-APR-12,Nandhini,,en,67.71.1.66,rantandrave@sympatico.ca,15378764,000000124760184,4,3,,3
355367,24-APR-12,23-APR-12,Mohamed,,fr,67.68.225.98,tipou-timou@sympatico.ca,15381296,000000124741805,5,5,rien de plus. merci.,5
355368,24-APR-12,23-APR-12,Rahim,,en,70.26.98.148,briarwoodcont@sympatico.ca,15367720,000000124747748,5,5,nothing that I can think of.,5
355369,24-APR-12,20-APR-12,Ali,,en,76.69.15.166,arendr@sympatico.ca,15347232,000000124698667,5,5,,5
355370,24-APR-12,23-APR-12,Bob,,en,184.145.111.87,albertredden@bell.net,15366182,000000124763025,5,5,"better enable the website so regular individuals understand and access the proper tools, they need or have been directed too.",5
355371,24-APR-12,23-APR-12,Monica,,en,174.91.128.133,jean.chadwick@sympatico.ca,15372972,000000124750082,4,4,"Offered rebate for service not being available,which has happened several times over the last few months but you never offer a rebate. Maybe I should switch to Rogers.",3
355372,24-APR-12,20-APR-12,Richard,,fr,184.151.114.44,mylorc@sympatico.ca,15353866,000000124690228,5,,"Répondre plus rapidement.J'ai attendu presque une heure avant que quelqu'un me réponde,pour un problême dont vous étiez(Bell)directement responsable:vous me demandiez par une rédigée en anglais seulement, de retourner un modem sous peine peine de pénalité.",3
355373,24-APR-12,23-APR-12,Leni,,en,50.101.149.184,tim.grinton@sympatico.ca,15381274,000000124752690,3,1,could have offered some sort of rebate for lack of service for approx. 14 hours,3
355374,24-APR-12,23-APR-12,Alvaro,,en,76.64.140.23,leonidasm@bell.net,15374958,000000124756822,5,5,,5
355817,21-APR-12,19-APR-12,Aroua,,fr,184.145.221.213,gberb@sympatico.ca,15339102,000000124676205,3,3,"ela a pris pas mal de temps a résoudre
mon probleme et aussi on ma offert et je payais pour Performance
alors que je ne pouvais pas recevoir 
plus que Essentiel Plus ???
je vais téléphoner au service a la clientele pour leur en faire part
et deplus c est a cause de performance
que je ne pouvais recevoir qui a fait planter mon internet",4
355818,21-APR-12,20-APR-12,Rohit,,en,174.91.42.103,braceila@sympatico.ca,15347742,000000124690725,5,5,"Made the option for registering for online billing correct in the first place, so I wouldn't have to call for help!",4
355819,21-APR-12,20-APR-12,Eduardo,,en,64.229.149.94,JECRUDO@sympatico.ca,15346572,000000124698484,5,5,Your service was great thank you,5
355820,21-APR-12,20-APR-12,Aroua,,fr,70.55.172.25,yvouel@sympatico.ca,15357220,000000124686999,3,4,solutionner le probleme qui revient périodiquement,3
355821,21-APR-12,20-APR-12,Samia,,fr,65.94.82.85,lise.michel@sympatico.ca,15352500,000000124688349,4,5,,4
355822,21-APR-12,20-APR-12,Mohamed Radhouene,,fr,65.92.222.31,c.paquet@sympatico.ca,15347902,000000124692707,5,5,,5
355823,22-APR-12,19-APR-12,Sanah,,en,184.147.19.163,kgardhousec@sympatico.ca,15341238,000000124665365,4,4,,4
355824,24-APR-12,22-APR-12,Shyam,,en,74.14.183.30,bbq1@sympatico.ca,15358050,000000124727570,5,5,,5
355825,24-APR-12,23-APR-12,Brent,,en,65.94.104.178,kyte.ottawa@sympatico.ca,15374590,000000124764179,4,4,took too long on the phone waiting for an agent,5
355826,24-APR-12,23-APR-12,Malek,,fr,174.93.229.225,zfellah@sympatico.ca,15382424,000000124757788,5,5,,5
355827,24-APR-12,13-APR-12,Koussay,,fr,174.92.255.153,mustapha2855@bell.net,15276214,000000124557994,4,3,,4
355828,24-APR-12,23-APR-12,Maureen,,en,184.151.61.215,darrell.jones@sympatico.ca,15369198,000000124763338,3,,Not being disconnected while waiting for a representative to take my call.,3
355829,24-APR-12,20-APR-12,Neila,,fr,174.93.232.122,denise.laliberte@sympatico.ca,15348966,000000124697585,4,5,,4
355830,24-APR-12,23-APR-12,Nayeem,,en,184.144.79.56,gttc@sympatico.ca,15371748,000000124762296,5,5,"Better,clearer communication with customer.I found I had to ask for information to be repeated too many times.",5
355831,24-APR-12,23-APR-12,Wafa,,fr,184.144.174.179,FamilleRanger@sympatico.ca,15365516,000000124738883,4,4,Pour ma demande d'hier tout était parfait,5
355832,24-APR-12,23-APR-12,Obe,,en,70.31.1.51,thomas_dean416@sympatico.ca,15381254,000000124745883,3,1,Don't gouge me $2 for sending me a simple bill.,1
355833,24-APR-12,23-APR-12,Jose,,en,70.51.58.171,charles.wilkins@sympatico.ca,15368312,000000124754723,5,5,Everything was done well.,5
355834,24-APR-12,20-APR-12,Roxanne,,en,70.48.4.236,jack_d@sympatico.ca,15350954,000000124686400,5,5,"Just had to call a second time to get the problem resolved.
Roxanne got it fixed",4
355835,24-APR-12,23-APR-12,Imed,,fr,70.48.79.126,rouxe@sympatico.ca,15379510,000000124763717,5,5,,5
355836,24-APR-12,23-APR-12,Tim,,fr,65.92.221.211,grondexfor@sympatico.ca,15371722,000000124746207,4,3,NOUS PROPOSER LE FORFAIT AVANT QUE CE SOIT NOUS QUI VOUS LE DEMANDONS.,3
355837,24-APR-12,19-APR-12,Melvin,,en,67.70.107.68,tee2.green1@sympatico.ca,15345596,000000124683793,2,3,Have a more friendly rep.,2
355838,24-APR-12,17-APR-12,Aidin,,en,174.94.127.108,mocanman@bell.net,15317772,000000124623611,5,4,"Why does Bell Canada send me to another country for help,and then transfer me back to Canada to solve the problem.I find that I wast too much time on hold waiting to get the help I need quickly,in the past year, BELL has wasted more than six hours of my time.I would like this wast and delay to end.",3
355839,24-APR-12,23-APR-12,Pascal,,fr,65.94.165.101,mamielour@bell.net,15375818,000000124746162,5,5,,5
355840,24-APR-12,23-APR-12,Arun,,en,70.27.63.237,patkison@sympatico.ca,15377908,000000124754327,4,4,,4
355841,24-APR-12,23-APR-12,Klai,,fr,65.92.165.116,suzie100@bell.net,15380786,000000124765343,4,5,"J ai eu un peu de difficulte a le comprendre
",5
355842,24-APR-12,23-APR-12,Melvin,,en,184.144.5.151,rw.harrison@sympatico.ca,15379614,000000124746576,1,1,If the initial customer service person we dealt with had entered the correct disconnect and install dates on our original request...there would have been no need for any of this...Melvin cut my wife's call off twice and put her on hold for a lengthy period of time. Bell disconnected our phone and internet service on the wrong date..Melvin was not responsible for that action..but certainly did not help the situation...,1
355843,24-APR-12,23-APR-12,Ahmed,,en,70.30.18.27,nplauzon@sympatico.ca,15377636,000000124761740,3,4,Have the Help Desk located in Canada rather than outside the country.  It is very difficult to explain to somehow why a hydro pole has been broken when the individual has no clue on our local circumstances.,4
355844,24-APR-12,23-APR-12,Preethi,,en,174.91.131.26,camilliar@sympatico.ca,15367912,000000124764943,2,1,"My internet service had a problem for one and a half days. When I called I was expecting the problem to be resolved immediately, not in a few hours. It was already 9pm at night.",2
355845,24-APR-12,23-APR-12,Rohit,,en,70.49.137.212,camls9804@sympatico.ca,15367914,000000124752098,3,2,"No one seems to know how I can add my Iphone's monthly payment like I am already paying for my Bell Land phone and Internet services.  These are already on  preauthorised bank payment.ONe guy told me to go to Beel phone store in my city and that they will do this for me.  I haven't been able to go yet, but I am a bit dubious as I have already been told by Bell store employees that I can't do this.  So will see tomorrow. ",4
355846,24-APR-12,23-APR-12,Chiraz,,fr,69.156.212.111,denyse46@bell.net,15369502,000000124741844,4,4,,5
355847,24-APR-12,23-APR-12,Med Amine,,en,184.148.220.133,mireille_57@sympatico.ca,15376880,000000124750802,1,,"Wow, j'ai demandé mes factures en FRANÇAIS pour la 3ième fois et je reçois encore tout en anglais alors que j'ai fais le message à Med Amine le 23 avril...",2
355848,24-APR-12,23-APR-12,Charly,,en,174.88.89.105,elswail@sympatico.ca,15370306,000000124759446,4,5,The question is why do I have to call for technical help so often.I recently installed a new modem and had a new password from Bell. Two weeks later the password was not accepted and I had to call for help again.,3
355849,24-APR-12,23-APR-12,Harathi,,en,70.49.185.57,don.smith@sympatico.ca,15369844,000000124747281,3,,Got it right the first time.,2
355850,24-APR-12,23-APR-12,Ahmed,,fr,70.52.37.91,giguere.coco2006@sympatico.ca,15371404,000000124743350,2,2,"Lorsque j'ai demandé de l'aide pour récupérer mon mot de passe chez hotmail il m'a dit que cela ne consernait pas sympatico; oui peut etre mais son expérience m'aurait été très utile.",4
355851,25-APR-12,24-APR-12,Milo,,en,70.51.97.158,nitelinefctri@sympatico.ca,15392212,000000124775316,1,1,"Fix my problem. He said someone would call back and no one has. I still have no Bell security and the internet cuts out constantly. The man was very nice, couldn't resolve so he transferred it to another tech representative, who didin't fix or call.",1
355852,25-APR-12,24-APR-12,Khalil,,fr,70.48.25.220,yvon.laberge@bell.net,15396296,000000124782300,5,5,,4
354260,24-APR-12,23-APR-12,Khaled,,fr,67.70.145.62,lor.bel@sympatico.ca,15375326,000000124751919,2,1,"répondre à mon ?
je voulais qu'il navigue avec moi. ",4
354261,24-APR-12,23-APR-12,Sylvie,,en,174.91.14.249,parose@sympatico.ca,15377878,000000124750356,1,1,"Bell seeks to own access to the home yet the information provided when there is an outage (far too often in occurrence) is non-existent. I have Fibe25 service, with very very poor reliability.
Why is it every-time my internet is down the answer is ""area wide"". Maybe Bell is not equipped to provide this service in my area. 
This service is certainly not ready for TV service.",2
354262,24-APR-12,23-APR-12,Asma,,fr,70.29.237.23,jkhouri@sympatico.ca,15373324,000000124739605,4,2,pas avec vos moyens present,3
354263,24-APR-12,23-APR-12,Chamseddine,,en,67.70.198.188,marcelle.donnelly@sympatico.ca,15375924,000000124760372,5,5,not a thing,5
354264,24-APR-12,23-APR-12,Emna,,en,216.208.194.74,froggy_toronto@sympatico.ca,15370970,000000124750364,4,2,Tell me to contact Microsoft,1
354265,24-APR-12,23-APR-12,Igor,,en,70.24.160.39,robertt54@sympatico.ca,15379324,000000124751459,4,3,,4
354266,24-APR-12,23-APR-12,Igor,,en,76.69.109.225,keith.taylor@sympatico.ca,15374248,000000124740042,5,4,just the wait time.....,4
354267,24-APR-12,23-APR-12,Janice,,en,70.31.79.88,jorgie@sympatico.ca,15373654,000000124744361,5,4,,5
354268,24-APR-12,23-APR-12,Noureddine,,fr,65.92.141.207,welle@sympatico.ca,15381974,000000124765814,4,4,,5
354269,24-APR-12,23-APR-12,Allaura,,en,184.144.25.247,pioneer7@sympatico.ca,15378342,000000124744855,5,5,,4
354270,24-APR-12,23-APR-12,Kay,,en,174.92.51.163,rlahrens@sympatico.ca,15379174,000000124738735,4,4,,4
354271,24-APR-12,23-APR-12,Latisha,,en,65.93.46.161,izzy-007@bell.net,15372506,000000124746548,4,4,Nothing,4
354272,24-APR-12,23-APR-12,Mohammed,,en,174.91.96.184,lsebek@sympatico.ca,15375464,000000124754005,4,5,"Resolve the problem completely the first time (about 5 days ago), so I wouldn't have toy call back again.",4
354273,24-APR-12,23-APR-12,Shroff,,en,70.27.76.184,chris99@bell.net,15368436,000000124763767,5,5,,5
354274,24-APR-12,23-APR-12,Methil,,en,76.64.20.137,h.l.rodrigues@sympatico.ca,15371840,000000124738353,4,4,Overall I was satisfied.  No complaints or suggestions,4
354275,24-APR-12,23-APR-12,Suresh,,en,65.93.34.254,peverboots@sympatico.ca,15378202,000000124753559,4,5,,5
354276,24-APR-12,23-APR-12,Nikitha,,en,76.67.108.27,h.oliver@sympatico.ca,15371846,000000124765467,5,5,waiting time  for a tech.could improvve,5
354277,24-APR-12,23-APR-12,Denise,,en,74.12.16.138,jimary1@sympatico.ca,15373256,000000124739893,4,4,,5
354278,24-APR-12,23-APR-12,Ali,,fr,70.55.166.233,mpl.normlevert@sympatico.ca,15377164,000000124750691,5,5,,4
354279,24-APR-12,23-APR-12,Asma,,fr,174.92.184.160,nicol.loubier@sympatico.ca,15377492,000000124748741,3,4,"Je  ne pouvais plus envoyer de courriels,et vu la cancellation de mon abonnement à vos services, je doute que Bell ait voulu se venger un peu.Je ne crois pas que la technicienne ait été en cause, mais le résultat est le même.",2
354280,24-APR-12,23-APR-12,Wynbert,,en,70.26.57.22,dmbielby@sympatico.ca,15369754,000000124758766,5,5,,5
354281,24-APR-12,23-APR-12,Hector,,en,70.27.65.181,wharakal@sympatico.ca,15382000,000000124741878,4,4,,5
354282,24-APR-12,23-APR-12,Gilberto Jose,,en,64.231.242.191,dsaragosa@bell.net,15369972,000000124748507,5,5,nothing at all,5
354283,24-APR-12,23-APR-12,Vijay,,en,76.64.107.183,stephen.rathlou@sympatico.ca,15380612,000000124766029,3,2,Fix the problem.  Your system was down.  Told that it would be up in 1 - 2 hours.  10 hours later no internet. I couldn't access until the next day.  Almost 15 hours without service.,3
354284,24-APR-12,23-APR-12,Sanah,,en,76.64.107.183,stephen.rathlou@sympatico.ca,15380614,000000124749042,3,3,Fix the problem.  Your system was down.  Told that it would be up in 1 - 2 hours.  10 hours later no internet. I couldn't access until the next day.  Almost 15 hours without service.,3
354285,24-APR-12,22-APR-12,Moses,,en,76.70.114.224,franko.yarmol@sympatico.ca,15359834,000000124734663,5,5,"nothing, instructions were clear and resolved the issue",5
354286,24-APR-12,23-APR-12,Jan,,en,70.29.26.225,rc.jackman@sympatico.ca,15378826,000000124741701,5,5,,4
354287,24-APR-12,19-APR-12,Stephen,,en,70.30.234.228,girlfromrainy@sympatico.ca,15339290,000000124677600,5,5,Nothing.,5
354288,24-APR-12,23-APR-12,Xenia,,en,70.30.234.228,girlfromrainy@sympatico.ca,15371480,000000124743573,5,5,Nothing,5
354289,24-APR-12,23-APR-12,Yves,,en,69.159.10.198,carlgill@sympatico.ca,15367960,000000124743540,4,,fix my problem I am having with loosing my internet service all the time.Do you realize how long I have been having this problem and how many times I have called for service?,3
354290,24-APR-12,23-APR-12,Aqeel,,en,70.26.134.8,jacstain@sympatico.ca,15372652,000000124739451,5,5,Nothing!!,5
354291,24-APR-12,23-APR-12,William,,en,70.30.97.143,slamain@sympatico.ca,15380302,000000124765199,5,5,,3
354292,24-APR-12,19-APR-12,Janani,,en,74.12.123.56,ernie.hamilton@sympatico.ca,15338636,000000124663362,5,5,Can't think of anything,5
354293,24-APR-12,23-APR-12,Nedra,,fr,67.68.192.250,gilles.robidoux@sympatico.ca,15371428,000000124737443,4,,,4
354294,24-APR-12,23-APR-12,Dheeraj,,en,174.91.104.113,bizibi@sympatico.ca,15367412,000000124741460,4,5,quicker connection with a live person,5
354295,24-APR-12,23-APR-12,Helenpearl,,en,174.91.13.65,gertisternig@sympatico.ca,15371340,000000124762617,5,4,nil,4
354296,24-APR-12,23-APR-12,Mohamed Amine,,fr,67.68.177.100,claudelavallee1@sympatico.ca,15368622,000000124740464,1,1,"avoir des personnes qui peuvent parler Québéquois,  j'ai eu beaucoup de difficultés à comprendre le language et ça me gêne de faire répéter.  deuxièmement j'ai été longtemps au téléphone avec Mohamed pour comprendre qu'il n'était pas capable de me réinstaller Microsoft outlook et il devfait me rappeler dans la demi-heure suivante,  finalement j'ai dû rappeler dans l'après-midi pouir me faire dire qu'il était parti et que l'autre m'a dit que MSN live était meilleur et m'installer MSN live que je ne comprend pas et je suis retourné à Microsoft outlook",1
354297,24-APR-12,23-APR-12,Rowen,,en,174.89.110.68,wittig@sympatico.ca,15382096,000000124739938,1,1,completely confused with the info the agent was trying to communicate.  She contradicted herself more than once.,1
354298,24-APR-12,23-APR-12,Med Amine,,fr,69.156.120.28,neoshaw@bell.net,15377422,000000124749791,5,4,Med Amine technicien professionnel et courtois,5
354299,24-APR-12,23-APR-12,Kayange,,en,74.198.9.143,s.heczko@sympatico.ca,15379644,000000124742114,5,5,Nothing.  Service was great!,5
354300,24-APR-12,23-APR-12,Chenara,,en,173.168.13.97,dhenderson3@sympatico.ca,15369576,000000124763704,4,3,"wait time to talk to caller
tough to get option for operators system down
cut off from phillipines",4
354301,24-APR-12,23-APR-12,Xenia,,en,159.33.10.155,ddomagala@sympatico.ca,15369350,000000124762630,5,5,,5
354302,24-APR-12,23-APR-12,Mohammed,,en,64.231.118.97,bbbarnes2@sympatico.ca,15367098,000000124744971,4,4,I had difficulty hearing the technician.  It was as if his headset was not adjusted properly.,5
354821,23-APR-12,13-APR-12,Cherif,,fr,70.55.153.207,lise.coulombe@sympatico.ca,15275474,000000124560892,2,1,"Je parle de mon appel du 12 avril. Il serait essentiel que tous vos services (la clientèle, la facturation, les techniciens) puissent communiquer ensemble car quand il y a une erreur de votre part (ce qui est arrivé pour moi), nous sommes obligés d'appeler nous même et de s'obstiner avec l'agent pour qu'il répare ""votre"" erreur.
De plus, l'erreur n'est jamais corrigée sur le champ, il nous faut rappeler quand notre facture erronée arrive. Encore là, on s'obstine avec l'agent pendant de longues minutes car les notes laissées par le conseiller précédent supposées être dans notre dossier ne sont pas là comme par hasard! Le tout est donc à recommencer. Donc pourquoi ne pas régler l'erreur tout de suite au lieu d'attendre la prochaine facture et être obligé de payer tout de même l'erreur que votre agent à commis? En tant que cliente depuis au moins 12 ans, je considère que vous n'avez aucun respect pour nous. Je suis pas mal tannée et je pense sérieusement à changer de compagnie. De plus, internet arrête souvent dans notre secteur. La dernière fois, nous n'avons pas eu accès à internet plus de 24 heures et pourtant, je la paye pareil cette journée sans service. Est-ce normal de payer pour un service qu'on a pas? Toute compagnie qui se respecte devrait dédommager leurs clients. Effectivement, vous avez beaucoup de chemin à faire au niveau du service à la clientèle.",1
354822,24-APR-12,20-APR-12,Imed,,fr,74.12.227.218,denis.lacroix4@sympatico.ca,15348952,000000124700350,5,4,,5
354823,24-APR-12,23-APR-12,Salvador,,en,174.94.34.111,james.mcneil@sympatico.ca,15372686,000000124755146,1,1,"When I changed to a cheaper Internet they did not explain that I would go to 25 Gigs a month from unlimited. Beleive I was mislead. Could not do anyhting as it does not exit anymore
",3
354824,24-APR-12,22-APR-12,Leila,,fr,65.92.80.131,pichen@sympatico.ca,15363208,000000124732197,5,5,rien,4
354825,24-APR-12,20-APR-12,Neha,,en,74.12.63.47,andrewmacphail@sympatico.ca,15347086,000000124690468,4,4,I did not choose the Bell service because I already have a less expensive option.  Customer service was good.,4
354826,24-APR-12,22-APR-12,Will,,en,70.50.189.19,jjeremiah@sympatico.ca,15360910,000000124728676,3,1,connect the service as requested,1
354827,24-APR-12,22-APR-12,Katie,,en,70.53.118.237,jmayall@sympatico.ca,15360932,000000124729201,5,5,Hire more people like the one I spoke to.,4
354828,24-APR-12,22-APR-12,Pavan,,en,70.50.189.19,jjeremiah@sympatico.ca,15360912,000000124725001,2,1,Everything,1
354829,24-APR-12,23-APR-12,Amine,,en,70.29.247.168,theprophet55@sympatico.ca,15381202,000000124753352,4,4,I thought it was the modem since I've been having this problem on & off for a month & was fed up. The technician changed the black wire that leads to the modem & that completely resolved the problem. He said to try it if it still did not work I could call back to ordere the modem. Great!,5
354830,24-APR-12,20-APR-12,Nizar,,fr,65.93.50.183,gaetan.vaillancourt@sympatico.ca,15349910,000000124695207,5,5, je nais pas idee,5
354831,24-APR-12,20-APR-12,Sabha,,en,67.71.16.50,ralphrwilson@sympatico.ca,15354838,000000124701802,4,4,,4
354832,25-APR-12,19-APR-12,Ronald,,en,70.29.124.86,sherriquinn@bell.net,15333420,000000124663056,5,5,,5
354833,25-APR-12,23-APR-12,Gustavo,,en,174.95.200.27,palm369@sympatico.ca,15377828,000000124763628,3,4,Not have your rep laugh out loud when a customer tells them that it is not unusual for u to have one of our services not working,1
354834,25-APR-12,18-APR-12,Sowmya,,en,174.88.55.31,egmr@sympatico.ca,15325858,000000124643627,3,4,Try a little harder to understand the customer's point of view.,4
354835,25-APR-12,24-APR-12,Tess,,en,76.67.120.166,peterdawson1@sympatico.ca,15392772,000000124779325,5,5,"Your service was excellent, no suggestions.",5
354836,25-APR-12,24-APR-12,Vineet,,en,70.55.25.213,kwvanderlaan@sympatico.ca,15389856,000000124787759,5,4,,5
354837,25-APR-12,15-APR-12,Amira,,fr,70.26.185.93,gilles_lussier@sympatico.ca,15288982,000000124576058,5,5,"aucun
",5
354838,25-APR-12,24-APR-12,Ali,,en,65.92.196.35,abdulsatar@sympatico.ca,15382926,000000124770218,5,5,no thing,5
354839,25-APR-12,24-APR-12,Aidin,,en,174.89.100.113,tmjw2104@sympatico.ca,15395442,000000124775708,4,4,"probably nothing, I am not too technology smart",5
354840,25-APR-12,24-APR-12,G Benj,,en,76.68.46.55,bobkir@sympatico.ca,15384253,000000124784041,5,5,Nothing,5
354841,25-APR-12,24-APR-12,Mariem,,fr,184.145.248.133,manon327@sympatico.ca,15390820,000000124783197,5,5,,4
354842,25-APR-12,24-APR-12,Melvin,,en,74.14.214.254,babbit@sympatico.ca,15383818,000000124785086,5,5,"replacement parts should be able to be picked up at a Bell Espace Store and not wait for delivery from purolator. Note this was second time this had happened, the first time it solved itself, the electric supply must have be getting weak and he didn't see that the first time.",5
354843,25-APR-12,24-APR-12,Mohamed,,fr,64.231.237.140,mstirbu@sympatico.ca,15391968,000000124766693,4,5,,4
354844,25-APR-12,24-APR-12,Aloysious,,en,174.91.183.103,jagbjcorso@sympatico.ca,15388312,000000124784729,3,2,improve internet speed for money we pay,3
354845,25-APR-12,24-APR-12,Vijayashanti,,en,209.226.73.4,valerie_mcmahon@sympatico.ca,15395746,000000124776953,4,4,,4
354846,25-APR-12,24-APR-12,Corey,,en,70.53.39.229,jocelyn@bell.net,15388972,000000124777061,5,5,Nothing. Corey did exactly what I was looking for. He even did more then I was expecting. ,5
354847,25-APR-12,23-APR-12,Carmen,,en,70.29.63.97,LABECASSIS@bell.net,15365584,000000124739548,5,5,"nothing, everything was done very well, 
thank so much for your help
you have a exellent team to do the work
congratulation",5
354848,25-APR-12,24-APR-12,Syed,,en,76.70.79.219,bouchercol@bell.net,15384296,000000124786598,5,5,,5
354849,25-APR-12,24-APR-12,Jordan,,en,184.144.87.113,billmillar@sympatico.ca,15384128,000000124784006,4,4,,4
354850,25-APR-12,24-APR-12,Houcem,,fr,65.94.83.71,robert.malo@bell.net,15393608,000000124769347,5,5,Faciliter le processus pour imprimer la facture détaillée des interrurbains effectués (si possible facilement )Le monsieur qui m'a aidé a été très dévoué patient et efficace .Merci .,5
354851,25-APR-12,24-APR-12,Kyle,,en,70.53.46.190,faithbanks@sympatico.ca,15386666,000000124782593,5,5,,3
354852,25-APR-12,24-APR-12,Aqeel,,en,76.69.19.2,jpb39@bell.net,15389202,000000124768477,5,5,Nothing.,5
354853,25-APR-12,24-APR-12,Linda,,en,184.146.129.27,kimnixon@sympatico.ca,15389690,000000124789489,5,5,,5
354854,25-APR-12,24-APR-12,Caroline,,en,76.69.86.22,adams.john@sympatico.ca,15382986,000000124786909,5,5,,5
354855,25-APR-12,24-APR-12,Divya,,en,69.157.54.212,brab06@sympatico.ca,15384318,000000124779312,4,4,Note-  I would like to thank your agent for being so patient with me. ,5
354856,21-APR-12,20-APR-12,Julie,,en,64.229.237.3,rpaglione@bell.net,15355344,000000124691243,5,5,"Not have originally mailed out the wrong information to me, as pointed out by Julie.",5
354857,21-APR-12,20-APR-12,Chenara,,en,76.69.100.201,esolyk@bell.net,15349524,000000124696427,4,4,,4
354858,21-APR-12,18-APR-12,Yosra,,fr,174.91.255.81,le.fouineur@sympatico.ca,15329264,000000124652868,5,5,rien,4
355375,22-APR-12,19-APR-12,Ines,,en,76.67.29.224,chantal.payeur@sympatico.ca,15337110,000000124674293,3,2,"I don't think it is the service but more your policy.  For the last 10yrs I have been leaving and paying this bill and when there was time to do a few changes nobody could help me cause my name wasn't on the bill!!!  One more thing, the number on our bill to call for custumer service, 310-bell is in Quebec and since I am in Ontario, they had to transfer me to Ontario.  I was on the phone 30 minutes maybe more just to tell me that they couldn't help me.  Very very confusing.",2
355376,22-APR-12,20-APR-12,Rym,,fr,70.51.45.197,monika42@sympatico.ca,15353678,000000124698183,3,3,,3
355377,22-APR-12,20-APR-12,Ahmed,,fr,70.51.45.197,monika42@sympatico.ca,15353680,000000124700107,3,3,,3
355378,22-APR-12,19-APR-12,Saifuddin,,en,184.146.169.99,ron.mcknight@sympatico.ca,15344482,000000124666135,4,4,,4
355379,22-APR-12,20-APR-12,Houssem,,fr,70.51.45.197,monika42@sympatico.ca,15353684,000000124699179,3,3,,3
355380,22-APR-12,20-APR-12,Hajer,,fr,174.88.166.22,antoinette.zirpolo@sympatico.ca,15347190,000000124689575,5,5,,5
355381,22-APR-12,18-APR-12,Danny,,en,64.231.16.244,w.mcaulay@sympatico.ca,15334700,000000124648807,5,5,,5
355382,22-APR-12,17-APR-12,Mohamed,,fr,70.48.26.106,glbrassard@sympatico.ca,15313486,000000124614899,5,5,Très bon service de la part de cet employe,5
355383,22-APR-12,22-APR-12,,,en,173.180.71.234,,,,3,2,"make better website that can be folloed
make it SIMPLE",3
355384,22-APR-12,19-APR-12,Nikitha,,en,64.231.155.150,19werner55@sympatico.ca,15335180,000000124680451,4,5,,4
355385,22-APR-12,16-APR-12,Maria,,en,174.95.67.144,syedshahid@sympatico.ca,15307306,000000124612333,4,4,,4
355386,23-APR-12,22-APR-12,Prem,,en,64.231.55.20,smv@sympatico.ca,15364296,000000124724118,4,5,not keep me on hold for an hour  (the night before),4
355387,23-APR-12,22-APR-12,Nice,,en,70.48.213.233,gordonmitchell@bell.net,15360142,000000124725894,4,,"Phone Rep was adequate except for my having problem understanding his English. Real problem is with Bell and it's decision makers. After several years of being a good customer I'm now being told, not asked but told, that I'm buying a used  modem/router. The one I've been renting from Bell for some years. I don't like your attitude. You and I both know that this equipment has had it's best years and has no resale value, so why am I now being forced to buy it. This is another episode which convinces me that as soon as I find an ISP who treats their customers fairly I will move. That is if I can find one who is more interested in dealing fairly with their customers than Bell and the other big ISP  are. I, among many others, pray that our two-bit government will soon see the light and open the market. Competition among ISP suppliers will hopefully create a more favourable market for the customer. The Utility vendors including Bell  have had it their own way too long. In a nut-schell. Phone rep is trained robot but decision makers need training in how to provide customer satisfaction. One clue would be for them to tell the complete truth when asked what is the cost of your service and not add all these extra charges. You all do it and I, for one, am fed up with it. I am a reasonable man but in this case disatisfied with your billing and decision making ability.  ",1
355388,23-APR-12,22-APR-12,Rebeca,,en,76.69.201.253,morrisonlinda@sympatico.ca,15362712,000000124736593,5,4,,4
355389,23-APR-12,22-APR-12,Fatma,,fr,70.29.137.2,yvonlaganiere@sympatico.ca,15365298,000000124724742,5,5,,5
355390,23-APR-12,19-APR-12,Michelle,,en,76.64.151.224,lyndashultis@sympatico.ca,15341976,000000124665112,5,5,,5
355391,23-APR-12,22-APR-12,Samson,,en,50.101.46.195,michael012@sympatico.ca,15362518,000000124725623,4,4,,4
355392,23-APR-12,17-APR-12,Ali,,en,70.24.105.117,sandra.h@sympatico.ca,15320112,000000124619621,5,5,Emailed me that I was overdue in payments because of a card change. An innocent misunderstanding and mistake on my behalf.,5
355393,23-APR-12,22-APR-12,Julie,,fr,184.144.229.114,charles0269@sympatico.ca,15358616,000000124733023,3,1,verifier avec son susperieur pour le probleme pas resolu toujour pas de reponse,3
355394,23-APR-12,19-APR-12,Jose,,en,65.95.139.74,margaret.debolt@sympatico.ca,15342200,000000124668238,5,5,This could have been resolved the first time I called by telling me to contact Tech Support,4
355395,23-APR-12,22-APR-12,Juliio,,en,184.146.145.128,cmag@sympatico.ca,15358732,000000124731807,5,5,We were completely satisfied with the assistance we received from Julio - Thanks,5
355396,23-APR-12,22-APR-12,Shyam,,en,174.92.120.241,debra.gallinger@sympatico.ca,15359110,000000124724515,4,4,Nothing,4
355397,23-APR-12,22-APR-12,Sofien,,fr,174.89.209.212,nicole-thibault@bell.net,15362892,000000124736404,4,4,Pas  grand chose... j'ai juste eu un peu de difficulté avec l'accent de Sofien et j'ai du le faire répéter à plusieurs reprises.,4
355398,23-APR-12,22-APR-12,Ferdaous,,fr,76.71.169.112,andr@sympatico.ca,15357760,000000124726996,4,2,"Le temps d'attente pour parler à un conseiller est très long. Par contre, quand nous avons un conseiller il s'occupe bien de nous.",4
355399,24-APR-12,18-APR-12,Tony,,en,70.51.226.110,martamiddleton@bell.net,15330238,000000124653489,5,4,,5
355400,24-APR-12,23-APR-12,Kay,,fr,70.29.237.23,jkhouri@sympatico.ca,15373322,000000124741627,3,2,plus d'integrite ,2
355401,24-APR-12,23-APR-12,Aivi,,en,70.26.14.69,fabdullahi@sympatico.ca,15370524,000000124739045,5,5,Not a thing,5
355402,24-APR-12,23-APR-12,Udale,,en,50.100.44.40,vera.weller@sympatico.ca,15381702,000000124756307,4,4,"1) Answered my call faster.  2)The day I called, the 'operator' was not able to access my computer from his.  He had to use someone elses, so the whole process took a while.",4
355403,24-APR-12,13-APR-12,Henry,,en,67.68.46.254,el__hutchison@sympatico.ca,15273852,000000124559056,,,"...my computer problem may not be that of Bell, however, I am extreme frustrated whenever I open my laptop that when I call up a request in writing, I cannot receive what I am looking for and at this time, I realize I am not too savy but I can read and type and except to find what might be of interest .... it never occurs, or very rarely but thank you for trying; perhaps I need a new computer, a lengthy course in operating a simple machine or a new server...thank you, elh",
355404,24-APR-12,23-APR-12,Saifuddin,,en,76.64.20.115,ladygrace59@sympatico.ca,15374656,000000124740787,5,4,Nothing as far as sI can think of.All individuals who contacted me were polite and extremely helpful.,4
355405,25-APR-12,24-APR-12,Mohamed Yusuf,,en,70.50.154.71,tgbraham@sympatico.ca,15395286,000000124768970,4,5,"Making the link more user friendly, it took several people to find the problem.
I spent over 2 hours with Bell yesterday,also with Bell Mobility.Mohamed was very helpful. Thanks ",4
355406,25-APR-12,24-APR-12,Saber,,fr,184.146.244.105,cara@bell.net,15384588,000000124776715,4,4,,4
355407,25-APR-12,24-APR-12,Eduardo,,en,68.171.234.42,bonniescott@bell.net,15384278,000000124789222,5,5,,4
355408,25-APR-12,24-APR-12,Chantal,,en,64.229.85.53,pampers62@sympatico.ca,15392506,000000124772675,5,4,"Everything was handled well and the representative as very polite!!
",5
355853,25-APR-12,24-APR-12,Andrew,,en,74.12.235.119,njwinder@sympatico.ca,15392222,000000124768020,,2,Tell me why my internet was out.  I was not notified by a letter to tell me that as of April 24 2012 the modum that I have been paying for  since April 2010 is no longer in service without any warning I had NO INTERNET . You people have my E-mail address I could have been warned and given whatever options are available when you live in Rural Ontario!,
355854,25-APR-12,24-APR-12,Jude,,en,76.65.16.209,thomasb@sympatico.ca,15395370,000000124777230,1,1,"The person I was speaking with did not have a clue how to troubleshoot the problem. She had me try many things, many times with no logical troubleshooting approach. She put me on hold many times to confer with someone on what to do. After finishing my conversation with her, I was able to resolve the problem myself by resetting the modem. An issue remained as she changed my network name and password. This screwed up my entire network: wireless printer and other periferals.
To improve the experience, you should use qualified technicians that are in CANADA!!!!!!!",2
355855,25-APR-12,24-APR-12,Elizabeth,,en,174.93.42.112,d.mambella@sympatico.ca,15385356,000000124791208,5,5,Nothing - Elizabeth was fantastic and extremely helpful!,5
355856,25-APR-12,24-APR-12,Jen,,en,216.185.66.14,zoran.dabic@sympatico.ca,15396366,000000124771361,1,1,,1
355857,25-APR-12,24-APR-12,Serina,,en,64.26.169.233,catherine.lamberty028@sympatico.ca,15384710,000000124770739,1,1,"Dealing with Bell has never, never, never been a joy. If it is not bad equipment and having to wait for parts (no easy go to a bell store and pick up replacement) but instead have no internet for days. You could at least make it up to people instead of having the usual ""we are so sorry"" (but judging by the customer service youre not really that sorry). I have never wasted so much time on the phone with a company for every service I have from them that it makes me realize I need to look elsewhere for my services. 

By the way the constant phoning and wasting of paper trying to get me to sign up for the one service I don't have with you (satellite) is getting a bit much and even when you are told to stop calling, you don't. It comes to the point that even if it will cost you more you no longer want to deal with a company that has little or no respect for the lives and time of those who subscribe to your service.

I realize that things breakdown and it make take time (and of course it is not always convenient) but I have had way, way, way too many bad experiences with Bell - this particular situation may not be that bad or as big a deal as other problems I have had with Bell but it seems like it is the straw that broke the camels back. I know I will never recommend Bell to anyone and maybe I will have bad experiences with other carriers but your lack of interest in good customer service is appalling and it would be nice if when I call the people I talk to can communicate the information correctly and not having to have me call in a couple of times to get the correct info.

",1
355858,25-APR-12,24-APR-12,Manoj Sandra,,en,65.93.104.96,krusso@sympatico.ca,15389808,000000124792015,3,1,no ones fault it was late and I had no idea how long it was going to take at that time of night to spend over an hour & still have nothing resolved was difficult to take....,5
355859,25-APR-12,24-APR-12,Eric,,en,74.12.235.119,njwinder@sympatico.ca,15392224,000000124781769,,2,A letter warning me that the Modum in use since April 2010 would no longer work. Options were not given until I no longer was connected to the internet.From a Bell customer since 1952,1
355860,25-APR-12,24-APR-12,Partha,,en,184.146.114.144,redwil@sympatico.ca,15393302,000000124777184,3,4,"Your Service person needs some skill training in handling Customer Contacts.
Language was a minor barrier.
His approach made me feel that I was inferior! His desire to find the solution was good.",5
355861,25-APR-12,18-APR-12,Oscar Ernesto,,en,70.31.8.83,nettie.dagg@sympatico.ca,15331174,000000124649597,4,4,"nothing 
Oscar was very helpful and patient",5
355862,25-APR-12,24-APR-12,G Benj,,en,70.49.11.153,dean.baird@sympatico.ca,15385646,000000124782444,4,5,"complete the call a little quicker, i had to initiate the goodbye",4
355863,25-APR-12,24-APR-12,Mohammed,,en,76.69.86.207,carolmacfarlane@sympatico.ca,15384672,000000124768108,3,4,I had great difficulty understanding what Mohammed was saying to me. He spoke quickly & with a strong accent. He was polite but I think rather frustrated with my inability to follow his instructions.,3
355864,25-APR-12,24-APR-12,Oscar,,en,70.50.190.162,grandmagirls@bell.net,15387526,000000124773484,5,4,Not a thing.  All was taken with precise questions and answers.,5
355865,25-APR-12,24-APR-12,Edgar,,en,76.64.100.22,barbax@sympatico.ca,15383878,000000124781219,5,5,keep the price down without having to call in every year,5
355866,25-APR-12,24-APR-12,Phillip-Michael,,en,65.95.4.213,marlon.coutinho@sympatico.ca,15391062,000000124786804,5,5,n/a,5
355867,25-APR-12,24-APR-12,Ivan,,en,50.101.141.147,daveshomestead@bell.net,15385538,000000124768199,4,4,This paticular request was handled well.,4
355868,25-APR-12,24-APR-12,Melvin,,en,65.93.208.96,ghobson@sympatico.ca,15387312,000000124783481,4,3,,4
355869,25-APR-12,20-APR-12,Aquiles,,en,174.94.20.97,rsawchuk@sympatico.ca,15355362,000000124687620,2,2,"Service person difficult to understand.
I wanted to change my password and he said I didn't have to.",3
355870,25-APR-12,24-APR-12,Azza,,fr,76.70.63.227,johnyli@sympatico.ca,15389086,000000124767606,5,5,avoir meilleur forfait internet...,5
355871,25-APR-12,24-APR-12,Hadhemi,,en,174.91.201.65,dino.pettinicchi@sympatico.ca,15385910,000000124769075,1,4,"Be a bit more respectful. Customer service agents have to realize that quite often, clients that call may not be happy for some reason or other and therefore can NOT give clients an attitude or be disrespectful. We are after all paying customers. I myself will be cancelling my bell services because i am very unsatisfied with the service.",1
355872,25-APR-12,24-APR-12,Sajid,,en,207.164.79.53,kendaleproducts@sympatico.ca,15389602,000000124770207,2,2,I kept getting bounced from department to department  Was getting very frustrated.,3
355873,25-APR-12,24-APR-12,Imed,,fr,69.157.228.146,helene_1@sympatico.ca,15387816,000000124785318,5,4,"Avant de m'adresser au conseiller Bell, j'ai tourné en rond à quelques reprises par incompréhension de ma part ou par manque de clarté de vos instructions",4
355874,25-APR-12,24-APR-12,Martin,,en,64.231.113.85,mike.fihn@sympatico.ca,15391578,000000124766564,4,4,had trouble understanding his english,4
354303,21-APR-12,20-APR-12,Mohamed Yusuf,,en,184.148.181.88,post45@sympatico.ca,15354656,000000124690230,5,4,,4
354304,21-APR-12,20-APR-12,Nandhini,,en,76.68.252.229,conniegail@sympatico.ca,15348466,000000124696362,1,1,"have your telephone agents speak more clearly and know what they are doing. This team did not understand what I needed nor how to proceed and the 3 of them were little scared rabbits with heavy Chinese accents. The final person who telephoned me back was unprofessional, never mentioned BELL;I thought this was a telemarketer, especially calling from an unregistered phone number- terrible all of it! All 3 agents were totally untrained in the product and timid with verbal interaction- obviously out-sourced to China. cgs",2
354305,21-APR-12,17-APR-12,Denise,,en,184.145.91.65,awaite4@sympatico.ca,15309808,000000124617468,4,4,"aside from politely taking me through the steps required to set up my new system, it would have been nice if the process had actually worked.
It has taken three visits from s 'tech', and four more days to finally get on-line.
so, 'thanks' a little.",5
354306,21-APR-12,20-APR-12,Ahmed,,en,76.69.86.236,colinmeta.mills@sympatico.ca,15348450,000000124686735,4,4,"I spent more than two hours over two days resolving an issue that should not have occured in the first place.

A few weeks ago someone, or a computer, downgraded my high-speed status so that not only was my download speed reduced but my Bell Security was de-activated.

I noticed that I was having trouble streaming movies, but - influenced by Roger's advertizing - thaought that this might be a result of my overloading the line. The only hint I had that the Security had been turned off was an occasional pop-up saying that Bell could not make a connection and would try again later.

And although this problem was not caused by me, the worst part was that I received no notice from Bell confirming that my status had changed.

This is the first time in over 20 years of Sympatico use that I have experienced this ind of incompetance.",4
354307,21-APR-12,20-APR-12,Jose,,en,184.145.76.194,jimgillespie@sympatico.ca,15351378,000000124698073,5,5,"Have our internet service working at all
times so we don't have to reset it.",4
354308,21-APR-12,20-APR-12,Bernard,,en,65.93.165.120,stkennedy@sympatico.ca,15356175,000000124698899,4,5,I had some trouble hearing him,4
354309,22-APR-12,20-APR-12,Richard,,en,174.95.225.216,speter@sympatico.ca,15356020,000000124697830,5,5,He has done very well to meet my internet usage.,5
354310,22-APR-12,20-APR-12,Mario,,en,174.95.97.115,banyard4@sympatico.ca,15347408,000000124703544,1,2,The initial tech should have explained how the Fibe really work or the sales person not during the use of the service,
354311,22-APR-12,19-APR-12,Elmer,,en,70.29.115.54,bradcansell@sympatico.ca,15336662,000000124683415,4,4,improved the time it took to get the part.  possibly allowing customer pick up at a local Bell store,4
354312,22-APR-12,20-APR-12,Khouloud,,fr,75.152.46.193,jean-guyproulx@sympatico.ca,15351172,000000124685877,5,5,"Engager plus d'employés de ta qualité et de la compétence de Khouloud.
",4
354313,22-APR-12,20-APR-12,Saba,,en,76.65.140.176,s.j.brunet@sympatico.ca,15355454,000000124692548,5,5,,4
354314,22-APR-12,20-APR-12,Latregan,,fr,76.71.199.237,mperron1940@sympatico.ca,15353726,000000124701306,5,5,tout a ete fait,5
354315,22-APR-12,18-APR-12,Iris,,en,74.15.80.207,arniekurkiss@sympatico.ca,15323302,000000124643614,5,5,,5
354316,22-APR-12,20-APR-12,Mohamed,,fr,76.71.199.134,martin46@bell.net,15353138,000000124702284,1,1,Je voudrais savoir pourquoi je dois payer pour 2 mois mon internet quand je pais régulièrement au mois. Très déçu de cette tournure et je pense même a changer pour une autre compagnie bientôt. Merci d'un client tanné. ,2
354317,22-APR-12,20-APR-12,Madhu,,en,72.38.105.170,alpat.taylor@sympatico.ca,15346976,000000124700851,5,5,n/a - the support person was fantastic...I was very happy with the outcome,5
354318,22-APR-12,20-APR-12,Methil,,en,70.26.72.252,rutta@sympatico.ca,15355408,000000124696135,3,2,,3
354319,22-APR-12,17-APR-12,Pavan,,en,64.228.68.80,bert.ccmb4@sympatico.ca,15310092,000000124634036,5,5,"He was a little hard to understand at times because of his accent and I felt bad asking him to repeat himself but he was very gracious and did so....I hope I didn't make him feel bad because of this. And one other thing was I would have liked it if they would explain what they're doing and why so I can follow along and understand why certain things happen and maybe how to do the fix myself. 

Other than that service was perfect as always!!!!",5
354320,22-APR-12,20-APR-12,Sushil,,en,65.95.89.43,grawbon@sympatico.ca,15350312,000000124703741,1,1,close you're offshore operations,2
354321,22-APR-12,17-APR-12,Chuck,,en,70.30.126.250,terhi@sympatico.ca,15321198,000000124615219,4,5,,5
354322,22-APR-12,19-APR-12,Donna,,en,76.65.11.58,Mrs.Harper@bell.net,15335354,000000124669350,5,5,Nothing - evreything went extremely well,5
354323,22-APR-12,18-APR-12,Rahali,,en,174.94.87.130,jschembre@sympatico.ca,15328528,000000124662746,5,5,,5
354324,22-APR-12,20-APR-12,Sooraj,,en,65.92.51.242,deckert@sympatico.ca,15348908,000000124694784,4,4,,5
354325,22-APR-12,19-APR-12,Karim,,fr,76.69.229.107,regent.boucher@sympatico.ca,15344192,000000124678349,5,2,"Ce n'est pas la faute au représentant si mon problème n'est pas résolu.  Votre logiciel anti virus nous impose d'avoir l'application conseiller en service qui prend de la mémoire inutilement et qui ne peut être désinstallé.  Comme d'habitude, Bell nous impose de manière rigide ses règles incontournable. ",2
354326,22-APR-12,20-APR-12,Asma,,en,174.91.95.147,carolyn.groves@sympatico.ca,15348044,000000124692383,5,5,"Starter Kit for 2Wire 2701 modem that I received did not include either RJ-45 Ethernet or RJ-11 telephone cables as per contents promised.I used old cables that we had. I still await delivery of these cables. Despite this lack, Asma was most patient,clear and instructive in assisting me.",4
354327,22-APR-12,19-APR-12,Nabil,,fr,76.69.229.107,regent.boucher@sympatico.ca,15344194,000000124677888,1,1,Votre conseiller m'a donné la mauvaise information et j'ai été oubligé de vous rappeler (voir 2e appel 17 minutes plus tard).  Ce genre d'incident reste très fréquent chez Bell et est est très iritent ,1
354328,22-APR-12,20-APR-12,Daniel,,en,69.157.178.71,dr.steinberg@sympatico.ca,15349240,000000124693116,5,5,should not have happened in t5he first place,3
354329,22-APR-12,16-APR-12,Allan,,en,174.91.95.147,carolyn.groves@sympatico.ca,15295882,000000124606499,5,4,"Allan identified the problem & ordered a 2Wire 2701 modem but the kit arrived minus the RJ-45 Ethernet Cable & RJ-11 telephone cable. With cables that I had on hand, set up was achieved (Ref#124692383)but I still require new cables.",4
354330,22-APR-12,20-APR-12,Eddy,,en,74.14.93.74,rcmckinnon@sympatico.ca,15354916,000000124706167,5,5,"I could have seen that the user name
wasn't completely showing up on the
identification.

It was my own fault. Carol McKinnon",5
354331,22-APR-12,20-APR-12,Nejmeddine,,fr,70.50.164.48,gaetan.pomerleau090@sympatico.ca,15349908,000000124691463,4,5,non selon moi,5
354859,21-APR-12,20-APR-12,Erick,,en,70.50.185.97,c.watts@sympatico.ca,15347912,000000124700969,1,1,know what they are doing ,1
354860,21-APR-12,19-APR-12,Mohamed Amine,,fr,67.70.51.152,marreal@sympatico.ca,15342364,000000124666764,4,4,non,4
354861,21-APR-12,16-APR-12,Frank,,en,70.48.214.214,dr_silvers@bell.net,15297556,000000124599369,1,1,Have someone who can speak English. Very difficult to understand & I was insulted because I made a few typing errors. I was asked if I was using this as a practice or would I like her to type it in!,3
354862,23-APR-12,22-APR-12,Chad,,en,74.15.83.202,sonoflachlan@sympatico.ca,15364320,000000124730400,1,2,,3
354863,23-APR-12,22-APR-12,Hector,,en,67.68.36.224,jfryd@sympatico.ca,15360842,000000124725253,4,,It is an intermitent problem when it rains.  Not easy to fix I guess.  Had someone out in March who thought he fixed it.,3
354864,23-APR-12,20-APR-12,Susy,,en,184.147.200.151,bettyinlondon@sympatico.ca,15347548,000000124694440,5,5,"I found the representative to be most helpful although I might suggest they let you know that they are going to put you on hold.  I had to lay the phone down to type which I said I was doing and when I came back I was on Hold.  I eventually had to hang up, however she did call back and explained what had happened.  ",5
354865,23-APR-12,22-APR-12,Houssem,,fr,67.70.101.174,pierreruel_2@sympatico.ca,15363260,000000124732422,4,5,,4
354866,23-APR-12,22-APR-12,Dawood,,en,76.67.177.204,bettas_m@sympatico.ca,15358150,000000124726862,4,3,,5
354867,23-APR-12,22-APR-12,Rahul,,en,208.124.238.238,tedsilver@sympatico.ca,15364650,000000124728333,5,5,,4
354868,23-APR-12,22-APR-12,Eduardo,,en,67.71.5.124,t.goodridge@sympatico.ca,15364550,000000124729702,4,5,Poor English,3
354869,23-APR-12,22-APR-12,Alex,,en,50.101.252.106,ronsuej@sympatico.ca,15363756,000000124733782,5,5,nothing,5
354870,23-APR-12,22-APR-12,Wissem,,fr,174.95.227.251,dolores.poulin@bell.net,15359280,000000124734742,5,5,c'est bon ,5
354871,23-APR-12,22-APR-12,Antonio,,en,70.54.2.117,tkiwala@sympatico.ca,15364748,000000124726598,5,5,No additional comments.  When calling initially it would be so much better to talk to a real person.,5
354872,23-APR-12,22-APR-12,Juan,,en,70.49.84.211,claireanddavid256@sympatico.ca,15358702,000000124732319,5,5,the tech did a perfect job,5
354873,23-APR-12,22-APR-12,Jay,,en,67.70.200.9,pquinn10@sympatico.ca,15363322,000000124730664,1,1,"This man could hardly speak the English language; therefore I could not explain the issue.  
The next time I need assistance I will not waste mt time but will keep calling back until someone speaks English!!",1
354874,23-APR-12,22-APR-12,Djouaihia,,fr,184.148.249.182,sergevallee@bell.net,15364080,000000124732252,5,4,,5
354875,23-APR-12,16-APR-12,Thorat,,en,184.145.71.27,barbeedoll@sympatico.ca,15294944,000000124602670,4,3,fix the fact it keeps leaving the webpage and I keep having to go back in,4
354876,23-APR-12,22-APR-12,Monica,,en,174.89.41.170,evgray@sympatico.ca,15359648,000000124736180,5,4,,4
354877,23-APR-12,22-APR-12,Naoufel,,fr,65.94.4.67,plepicier@sympatico.ca,15363292,000000124725358,5,5,rien,5
354878,23-APR-12,22-APR-12,Pavan,,en,76.67.18.106,chesney@sympatico.ca,15358628,000000124728832,5,5,He did everything well.tks,5
354879,23-APR-12,22-APR-12,John,,en,74.15.110.49,lawrence.cragg@sympatico.ca,15361630,000000124729228,3,1,Clean up your appalling administration. ,2
354880,23-APR-12,22-APR-12,Andrea,,en,70.48.187.189,moirafiorini@sympatico.ca,15362682,000000124726314,5,5,the serviceman was here around noon. fixed everything computer running much faster,5
354881,23-APR-12,22-APR-12,Shahbaz,,en,70.31.124.217,rbbrin1@sympatico.ca,15363474,000000124733805,4,4,,4
354882,23-APR-12,19-APR-12,Munuganti Gyaneshwar,,en,184.148.190.130,dscasa@bell.net,15338314,000000124675435,5,5,,4
354883,23-APR-12,20-APR-12,Gopinath,,en,70.27.49.97,haddad_6@sympatico.ca,15350456,000000124690789,5,4,,5
354884,23-APR-12,22-APR-12,Oscar Ernesto,,en,65.95.109.228,alusby@sympatico.ca,15357710,000000124727420,5,5,,5
354885,23-APR-12,22-APR-12,Vijay,,en,70.24.174.57,rmlanoue@bell.net,15363646,000000124732984,5,5,nothing more,5
354886,23-APR-12,22-APR-12,Imed,,en,69.156.49.52,murphy.boys@sympatico.ca,15362786,000000124734928,2,3,wait to ensure the computer was actually working as expected,2
354887,23-APR-12,22-APR-12,Hema,,en,174.95.11.228,pying@sympatico.ca,15363356,000000124731200,5,5,"I am not that knowledgeable with the technical aspects of computers. However, Hema was able guide me through the necessary keyboard applications to resolve my issue. She was quite ""expert"" in her expertise!",5
354888,23-APR-12,22-APR-12,Harathi,,en,184.148.61.203,rauer@sympatico.ca,15363456,000000124729880,5,5,,5
354889,23-APR-12,19-APR-12,Dixitulu,,en,70.55.181.21,patrice70@sympatico.ca,15343546,000000124676993,2,1,,3
354890,23-APR-12,22-APR-12,William,,en,64.231.197.25,yasminmuller@sympatico.ca,15365228,000000124735409,4,4,,4
354891,23-APR-12,22-APR-12,Rene Jose,,en,70.27.78.176,jkschindel@sympatico.ca,15360922,000000124731374,5,5,,5
354892,24-APR-12,23-APR-12,Shirley,,en,198.208.159.17,whitneyd@sympatico.ca,15382014,000000124758872,3,3,"Not sure, when the Tech came to the house he installed a new Modum, everything seemed to be working, he left, shortly after the modem Power light was RED, for unknown reasons, so I called your 310BELL, but the red light stayed on, not much could be done, we did try a number of things to resolve the RED Light issue but nothing worked.  A few hours after this call the Red Power light went off, turned Green, and I called back. This phone call took several hours. The problem was complicated to correct, I was passed on to a level 2 tech, who took control of my computer and corrected the problems, why there were so many issues remains a mystery to me, but we are up and running now.",4
354893,24-APR-12,23-APR-12,Patricia,,en,174.91.130.7,goman@sympatico.ca,15371584,000000124760591,5,5,,4
354894,24-APR-12,23-APR-12,Cristian,,en,69.158.84.133,rbarclay@sympatico.ca,15378812,000000124743481,5,5,You could not possibly have done better after a technician showed up at the door with our new modem and installed it within 30 min of my ordering it from Christian.  That kind of service today is called a miracle!  Cristian also resolved the issue of changing our billing to online and to the right person and he was very patient and competent so job well done by all. ,5
354895,24-APR-12,23-APR-12,Alejandro,,en,70.48.215.17,csartor@sympatico.ca,15368882,000000124762153,4,4,Tech support could announce his name more clearer.,4
354896,24-APR-12,23-APR-12,Pratheep Prabhu,,en,74.14.22.188,igorman1@sympatico.ca,15372370,000000124737072,5,4,,4
354897,24-APR-12,23-APR-12,Annie,,en,76.68.106.222,sarahclive@sympatico.ca,15379834,000000124754457,5,5,,4
354898,22-APR-12,20-APR-12,Zaccheus,,en,70.52.142.155,dthomson@bell.net,15349268,000000124686264,4,4,explain why there was this confusion with my account verses the other person ( Della Thomson),4
354899,22-APR-12,19-APR-12,Yasmin,,en,174.89.58.167,louisebert@sympatico.ca,15341864,000000124681653,5,5,"Nothing, the service was excellent.
Thanks.",5
353781,19-APR-12,18-APR-12,Haythem,,fr,65.92.249.186,pierre839@sympatico.ca,15331918,000000124659219,5,4,Rien de plus.,5
353782,19-APR-12,17-APR-12,Mohamed,,fr,64.229.131.224,daniel.perrault1@sympatico.ca,15311498,000000124622606,4,1,"Pour l'instant, ce pour quoi je me suis adressé à vous, ne fonctionne toujours pas. Malgré qu'on m'a d'abord garantie que tout serait réglé en moins de 24 heures. Malgré qu'on m'a qu'on m'a garantie, par après que tout devait se réglé non en moins de 24 heures mais entre 24 et 48 heures.
",2
353783,19-APR-12,16-APR-12,Edwin,,en,184.144.13.236,carla.carreira@bell.net,15295778,000000124608032,5,5,You were great,5
353784,19-APR-12,18-APR-12,Jamila,,fr,70.51.9.87,mongkolborey@sympatico.ca,15330932,000000124649186,5,4,,4
353785,19-APR-12,18-APR-12,Eric,,en,69.159.65.249,sfroese@bell.net,15333300,000000124661954,2,1,,3
353786,19-APR-12,18-APR-12,Mary,,en,70.24.112.146,dahmah88@sympatico.ca,15325012,000000124640418,4,4,,5
353787,19-APR-12,18-APR-12,Kevin,,fr,65.92.82.154,bouffardjlo@sympatico.ca,15323914,000000124640849,4,4,,4
353788,19-APR-12,17-APR-12,Chad,,fr,70.48.189.105,ghislaine.l.lacroix@sympatico.ca,15313376,000000124629321,5,4,"Suggestion pour le webmestre de Bell :

Formulaire d'inscription (pour recevoir l'information au sujet de la date d'installation de Bell Fibe dans le secteur) à corriger :

Dans la case pour l'adresse Internet, l'espace est insuffisant (impossible de saisir mon adresse complète) : ghislaine.l.lacroix@sympatico.ca.  Les 5 dernières frappes n'entrent pas, ce qui donne : ghislaine.l.lacroix@sympa.  Donc, formulaire refusé pour cause d'adresse Internet non valide.
S.V.P.  veuillez reconfigurer l'espace requis sur le formulaire du client.
Merci de votre attention.   gll",5
353789,19-APR-12,12-APR-12,Nafti,,fr,70.48.98.22,elibob@bell.net,15263830,000000124535082,5,4,Rien de plus,4
353790,19-APR-12,18-APR-12,Gloria,,en,70.49.10.131,chiefton@bell.net,15324500,000000124660845,5,5,,5
353791,19-APR-12,15-APR-12,Methil,,en,70.29.124.41,laa.laa@sympatico.ca,15290298,000000124577839,5,4,nothing..!,5
353792,19-APR-12,18-APR-12,David,,en,70.54.53.52,fonz@bell.net,15326334,000000124655428,4,5,,4
353793,19-APR-12,18-APR-12,Jenette,,en,174.94.55.236,f.sanz-sole@sympatico.ca,15326140,000000124639574,4,5,,5
353794,19-APR-12,15-APR-12,P Senthil,,en,70.26.79.174,OttavioB@bell.net,15286580,000000124581205,4,4,,5
353795,19-APR-12,18-APR-12,Lucas,,en,184.146.100.26,brianoc@sympatico.ca,15324012,000000124646184,5,5,"It was all good
",5
353796,19-APR-12,18-APR-12,David,,en,174.95.61.175,JimHatch@sympatico.ca,15322410,000000124651518,4,3,Bell's problems are generally not with its representatives - its the dysfunctional multilayered management process that is the problem - not the people.It takes too much time to get talking with an operator and then you have to contend with the Bell multilayered structure if one wants to discuss tv and internet for example - most times you have to make another phone call and go through that same time wasting process of listening to a computer voice providing options that you don't really want. We have been with Bell for more than 30 years but right now I am discussing the possibility of changing to Rogers or some other company for my various phone/email and tv services. Bell has just become too much of a problem in recent years and we are at the stage that your competitors are not likely to be as exasberating to deal with ,1
353797,19-APR-12,16-APR-12,Srinivasan,,en,65.95.95.52,efree@sympatico.ca,15297778,000000124599204,3,2,Technician was fine. But your product (modem) and/or service are really defective. Today alone I had to reset the modem 3 times after losing service (red light). I'm not paying to be a beta tester.,3
353798,19-APR-12,13-APR-12,Shaik Rameez,,en,65.94.212.18,rohi@sympatico.ca,15270116,000000124549086,3,2,"We had changed our bell services to a bundle Apr 12, on the 13th our internet went out.  We were told they were upgrading lines it would be back on shortly.  On the 14th no internet we called and were told there was a work release order and it would come back by midnight.  on the 15th no internet.  I spent 3 hours, between 3 phone calls to get it back running.  Thanks to the final person I spoke to who was able to fix the problem!",3
353799,19-APR-12,18-APR-12,Emely,,en,70.26.35.46,wesley_stevens8@sympatico.ca,15334838,000000124645775,4,4,,5
353800,19-APR-12,18-APR-12,Venkatesh,,en,70.50.52.211,rmcquiggan@sympatico.ca,15332640,000000124643150,3,3,My call was transferred to HP to help with the printer which could no longer access the IP address for the modem.  I spent 2 hours on this call and did reach a solution.  However the speed of the internet is still slow and I think an upgrade of my current modem would be beneficial.,4
353801,19-APR-12,18-APR-12,Jim,,en,67.70.56.104,sandy233@sympatico.ca,15333128,000000124640508,3,2,i  went on  line and chatted online with a tech Jade  and they helped me more than by callin abd talking  with a tech,3
353802,19-APR-12,17-APR-12,Arun,,en,204.101.237.139,krisgauthier@sympatico.ca,15315811,000000124631691,5,5,Nothing,4
353803,19-APR-12,18-APR-12,Faten,,fr,174.92.88.116,paul.lheureux@sympatico.ca,15331674,000000124645986,5,5,rien de plus - agent tres efficace et plaisante- Merci,5
353804,19-APR-12,17-APR-12,Elvis Francisco,,en,174.91.62.6,mceleste@bell.net,15317264,000000124637541,5,5,,5
353805,19-APR-12,17-APR-12,Christopher,,en,174.91.62.6,mceleste@bell.net,15317266,000000124638702,5,5,,5
353806,20-APR-12,19-APR-12,Divya,,fr,70.49.94.33,ken.rudd@sympatico.ca,15341172,000000124680751,2,3,"This lady was great .... solved the problem ... (temporarily ... it lasted 6 hours)
I spoke with a guy (French)30 minutes before her and he was an utter moron .... He had no idea what te difference was between Bell Mail and Windows Live ... I had to let him go after 15 minutes of him insisting that they were the same.
My problem was that I could not access Bell Mail .. I could access Windows Live.

It is 6AM now and the same problem has come back ... The icon that the lady put on my desktop will no longer link to Bell Mail, but to Hotmail.",3
353807,20-APR-12,19-APR-12,Joseff,,en,99.224.158.164,michael.belec@sympatico.ca,15342670,000000124664787,5,4,,4
353808,20-APR-12,18-APR-12,Simon,,fr,70.55.162.202,rtrudel4011@sympatico.ca,15332944,000000124661448,5,5,,4
353809,20-APR-12,19-APR-12,Gregory,,en,69.156.49.40,czeslawa@sympatico.ca,15337560,000000124667625,5,5,"After 4 technician, one who had brain to fixed his name is Don.Thanks Don.",2
353810,20-APR-12,19-APR-12,Asir raja,,en,65.95.90.94,psmith25@bell.net,15343918,000000124679986,5,5,Nothing ,5
353811,20-APR-12,19-APR-12,Nora,,en,67.70.201.132,joanne.carrier001@sympatico.ca,15340636,000000124671446,5,5,,5
353812,20-APR-12,18-APR-12,Jihene,,fr,65.93.159.161,h.palerme@sympatico.ca,15327108,000000124639378,4,5,,5
353813,20-APR-12,19-APR-12,Madhu,,en,70.54.112.197,dr.trenton@sympatico.ca,15338272,000000124676700,5,5,,5
352206,21-APR-12,19-APR-12,Salah,,fr,76.64.114.133,joa_choconoir@sympatico.ca,15340626,000000124665496,4,4,,4
352207,21-APR-12,20-APR-12,Marc-Andre,,fr,50.100.121.217,geocloutier@sympatico.ca,15350030,000000124704445,5,5,j'ai ete servi fabuleusement et merci ,5
352208,21-APR-12,20-APR-12,Abul Karam,,en,65.93.161.89,goodrich4@sympatico.ca,15350258,000000124694539,5,4,,5
352209,21-APR-12,20-APR-12,Henry,,en,70.27.45.38,chicoshouse@sympatico.ca,15348256,000000124702199,5,3,the representative helpsd me out at the time but I.m still experienceing the same problem. ,3
352210,21-APR-12,20-APR-12,Eric,,fr,65.94.167.34,ftahiani@sympatico.ca,15349850,000000124689950,5,4,"diminuer le temps d'attente 
",4
352211,21-APR-12,16-APR-12,Luis,,en,184.151.61.145,susan.wheeler3@sympatico.ca,15307256,000000124602268,1,1,Give me a straight forward answer.,2
352212,21-APR-12,20-APR-12,Emmanuelle,,en,70.27.233.164,r2j2@sympatico.ca,15354776,000000124696117,3,4,,4
352213,21-APR-12,20-APR-12,Arush,,en,70.54.14.71,marg.riley@sympatico.ca,15352992,000000124688710,5,5,No  I think everything was done well the Tech. was very polite and patience with me as l was trying to get my e-mail's away from home.,4
352214,21-APR-12,19-APR-12,Luis,,en,70.49.133.253,hungryplanet@sympatico.ca,15339832,000000124665277,3,3,"After the call, I was unable to access my email because of my lack of understanding. Rep could have explained it a little better.",5
352215,21-APR-12,20-APR-12,Rolando,,en,72.38.145.2,squirest@bell.net,15356034,000000124698583,1,1,You could have done some troubleshooting over the phone instead of just saying someone will call or show up. It would have been nice to have a call and say we need to send a tech. And now the Internet is not working again,1
352216,21-APR-12,20-APR-12,Allan,,en,65.92.188.195,dpobrien@sympatico.ca,15349234,000000124702072,5,5,"Nothing, all problems were on my end. Thanks!!",5
352217,21-APR-12,20-APR-12,Sravan Kumar,,en,70.52.226.119,aubspc@sympatico.ca,15347296,000000124689688,3,3,I was kept on the phone for well over an hour and I was the one who actually resolved my issue temporarily until a new modem could be dispatched.  ,3
352218,21-APR-12,20-APR-12,Nejib,,fr,70.48.78.150,robert_dube@sympatico.ca,15355183,000000124690529,2,1,"Ça fait 1 ans que je n'arrive pas à entrée sur mon Bell.ca, pour la facture électronique, j'ai réussi de peine et de misère avec le technicien hier à voir enfin ma facture électronique, enfin il n'était pas trop tôt.",1
352219,21-APR-12,20-APR-12,Greg,,en,174.88.102.153,wendy.nivins@sympatico.ca,15356954,000000124697169,5,5,,4
352220,21-APR-12,19-APR-12,Huu,,en,184.147.42.253,sandynbruce@bell.net,15344738,000000124674994,2,4,Have a representive who understands and speaks better english. Second rep. was completely understandable.,4
352221,21-APR-12,20-APR-12,Mel,,en,76.69.32.74,samborgh@sympatico.ca,15355570,000000124700449,5,4,,5
352222,21-APR-12,19-APR-12,Tim,,en,64.231.177.234,fljsavaria@sympatico.ca,15338844,000000124673578,5,5,,5
352223,21-APR-12,18-APR-12,Shinoj,,en,174.94.11.54,karl.jensen@sympatico.ca,15328736,000000124643960,2,1,"called as bell mail email was not working properly.  2 separate agents had me try things that did not work, including reset of my IE9.  this last action leaves me with a whole bunch of things that no longer work like before (eg. menu bar was gone, when I log in to bell mail all my email addresses used to come up to select from - now I have no idea how to get that back!!!).  your agent's ""help"" was useless and did not correct the problem.  I thin what the problem was that your bell mail program updates are pushed out during the day when people are using their email instead of overnight when the majority are sleeping!!  It just messes with everything.",1
352224,21-APR-12,20-APR-12,Eric,,fr,69.159.155.245,pierbis@bell.net,15354560,000000124689417,3,2,"La solution proposée est plutôt correct mais nous aurions dû selon mon avis de recevoir tel que proposée du 12 mars....
Mais votre facturation est tellement compliquer qu'ìl est préférable pour vous de régler ces problèmes avec le service de loyauté...Oui on accepte
les choses qui nous font des prix plus alléchants  Reste que le problème n'aurait pas dû avoir...toujours selon moi....",3
352225,21-APR-12,20-APR-12,Jalel Eddine,,fr,174.92.190.92,r.groulx@sympatico.ca,15354760,000000124695112,4,4,,5
352226,21-APR-12,20-APR-12,Jalel Eddine,,fr,174.92.190.92,r.groulx@sympatico.ca,15354758,000000124695156,4,5,,5
352227,21-APR-12,20-APR-12,Cherif,,fr,70.48.78.150,robert_dube@sympatico.ca,15355184,000000124704100,1,1,"Pour vérifier ma facture électronique hier au soir et surtout vérifier l'état
de ma bande passante afin de pouvoir écouter un  film sur Tout TV.  Ben  criss ça marche pas, impossible d'y accéder.
Pour me faire répondre que les techniciens ont de la difficulté avec le système.  HEY ça fait un ans que j'ai la même réponse de votre compagnie.
Et vous vous voulez que je passe à la facture électronique avec un système inadéquat, franchement je vous trouve pas mal effronté de m'imposer ça, surtout au prix exorbitant que me coûte
internet par mois, quasiment 60.00 par mois, c'est du vole, le jour n'ai pas loin ou je passerai chezù votre compétiteur. TRÈS INSATISFAIT de BEll ",1
352228,21-APR-12,20-APR-12,Jim,,en,64.231.129.109,terry.mitts@sympatico.ca,15356440,000000124698887,4,4,Nothing,4
352229,21-APR-12,19-APR-12,Seifallah,,fr,64.228.79.220,suzannemontambault@sympatico.ca,15345390,000000124666818,4,4,"tout a été fait   ,,,,merci,,,,,,,",4
352230,21-APR-12,20-APR-12,Yosimar,,en,174.89.100.48,mdbon@sympatico.ca,15353292,000000124695094,5,5,I am very satisfied.  Cannot think of anything that could have been improved. ,5
352231,21-APR-12,20-APR-12,Klai,,fr,64.229.130.70,claude055@sympatico.ca,15348378,000000124698852,5,5,Lors de mon clavadage précédent la personne n'a pu me conctacté pâr téléphone et elle aurait probablement pu répondre au brobleme que j'avais. Plus difficile à ce comprendre par clavadage parfois,5
352232,21-APR-12,20-APR-12,Nader,,fr,76.71.182.185,rock.martel03@sympatico.ca,15355218,000000124697547,5,5,,5
352233,21-APR-12,20-APR-12,Karthika,,en,74.12.21.179,ballentine_william@bell.net,15347396,000000124703963,2,4,Having trouble understanding English and also talked too fast. TECHNICIANARE DEALINGWITH OLDER PEOPLE SO  SPEAK CAREFULLY.Wedo pay our bill Thank-you,4
352234,21-APR-12,20-APR-12,Cristian,,en,174.95.69.5,green-peters@sympatico.ca,15350318,000000124689932,5,5,,5
352235,21-APR-12,20-APR-12,Saifeddine,,fr,65.93.184.75,rachel_gagnon@sympatico.ca,15354796,000000124696014,5,4,"On doit me rappeler, car il reste un petit problème à régler. Alors, ce qui veut dire qu'après ça, je serai totalement satisfaite de votre service.
Merci à l'avance.",5
352236,19-APR-12,18-APR-12,Matthieu,,en,174.89.64.74,r.macintyre@sympatico.ca,15332144,000000124662178,5,5,,5
352237,19-APR-12,18-APR-12,Kevin,,en,70.54.68.200,joejoncas@sympatico.ca,15328304,000000124645601,5,4,,4
352238,19-APR-12,18-APR-12,Justin,,en,70.53.225.223,albert.schuster@sympatico.ca,15322828,000000124645473,3,3,I was expecting a bigger reduction in the monthly internet fees.,3
352723,18-APR-12,17-APR-12,Ksouri,,fr,174.93.192.71,paulej83@sympatico.ca,15318610,000000124623630,4,5,"C'est le repondeur automatisé qui cause probleme, c'est long,vague, on ne sait pas toujours ou l'on va.J'ai mis environ 3 hrs sur internet et au teléphone pour transférer ma facture de poste a courriel.",3
352724,18-APR-12,17-APR-12,Med Aymen,,fr,174.95.220.88,mimi500@sympatico.ca,15317622,000000124618526,5,5,rien ,5
352725,18-APR-12,17-APR-12,Francis,,en,70.49.41.22,m_pearson@sympatico.ca,15316654,000000124624754,4,5,My questions & concerns were dealt with rapidly and totally,3
352726,18-APR-12,17-APR-12,Edgardo,,en,174.93.248.214,duncan.elvidge@sympatico.ca,15312298,000000124617196,4,5,not so many select # for directing one's enquiry,4
352727,18-APR-12,17-APR-12,Gabriela,,en,70.30.83.219,alexdoesfish@sympatico.ca,15309290,000000124619882,5,5,"Nothing more could have possibly been done. I am blind and the rep. had the patience of Jobe. Thank you so much. 
Pauline MacDonald",5
352728,18-APR-12,17-APR-12,Janani,,en,174.88.15.97,FSchroeder@bell.net,15308776,000000124613864,3,1,"my spiky internet problem has been going on for a week.
I have been told so many excuses and received so many "" I will call you back in 10-15 min"" and never heard again that I am sick and tired of the whole issue.
When it was installed new appr.2 years ago it worked perfect until this trouble started with the spiki speed, yes I do get my 16 meg but like a rollercoaster, sometimes it will go down 10 meg or more. 
When it was knew I had nice steady speed 24 hours a day and that is what i am paying for. I do not appreciate if a technician tells me the previous one made a mistake.
Another service technician is coming today and this is really your last chance to fix the problem instead of accusing another person of it.",1
352729,19-APR-12,18-APR-12,Salvador,,en,69.158.168.176,malindaprovost@bell.net,15329940,000000124652724,3,4,I'll take the 5th.,2
352730,19-APR-12,18-APR-12,Asra,,en,184.145.0.110,DavidSauder@bell.net,15322356,000000124645932,1,1,Could have listened to what I was asking. ,
352731,19-APR-12,18-APR-12,Jose,,en,64.231.67.162,hobbs.algar@sympatico.ca,15327371,000000124644082,5,5,"Immediate access to human consultant.
Automated response was impossible to follow",5
352732,19-APR-12,18-APR-12,Katelyn,,en,76.69.12.98,steve.arthurs@sympatico.ca,15333798,000000124651006,4,4,reduce menu selections,4
352733,19-APR-12,18-APR-12,Catherine,,en,65.92.144.7,jewr@bell.net,15328094,000000124651705,4,4,Make it faster and more direct to speak with a real person. ,4
352734,19-APR-12,18-APR-12,Sanah,,en,76.68.89.148,bgedward@sympatico.ca,15323714,000000124639697,5,5,"Observations and comments:
I believe Sanah was starting her work day and was especially responsive to my technical needs. She was both cordial and patient as she took extra time to assist me in resolving my e-mail challenges.
I appreciated her help! 
Congratulations on a job well done Sanah!",5
352735,19-APR-12,17-APR-12,Oscar,,en,184.146.138.78,wneilsargeant@sympatico.ca,15321944,000000124614296,5,5,,5
352736,19-APR-12,18-APR-12,Nora,,en,207.164.79.32,colleenellis@bell.net,15324796,000000124645730,5,5,"Absolutely nothing! I had been transferred to tech support and was on hold. Unfortunately another call came in and I had ti hand up. A few minutes later I recieved a call from an agent asking if I needed tech support. Wow, now that is customer service!!!!!!!",5
352737,19-APR-12,18-APR-12,Karen,,en,65.93.98.139,jamiesond@bell.net,15327808,000000124643786,4,4,Quit changing things.  ,2
352738,19-APR-12,17-APR-12,Abbey,,en,69.159.4.186,tdowhaniuk@bell.net,15321170,000000124629466,4,4,resolve the issue completely on the first phone call in february so i would not have had to phone again in march and april ,5
352739,19-APR-12,18-APR-12,Asir raja,,en,74.15.98.38,john.hicks2@sympatico.ca,15328338,000000124661250,1,1,Fix the problem,2
352740,19-APR-12,18-APR-12,Juan,,en,68.71.30.2,bachurzoo@sympatico.ca,15323460,000000124661987,3,1,The customer care was fine although he was unable to do anything. My problem with my internet has been an ongoing situation for months so until it is rectified my opinion is not going to be very positive.,2
352741,19-APR-12,18-APR-12,Tarek,,fr,74.12.231.181,lancyr@sympatico.ca,15329156,000000124659959,1,1,Depuis 3 mois je dépasse la bande passante sans avoir changer mes habitudes. Quand je demande comment on fait pour arriver a 26 GO de bande passante en 1 seul jour on ne me répond pas. J'ai 1 problème et la seule chose qu'on me propose pour le solutionner c' est d'acheter 40 GO de + ça règle pas mon problème. S'il le faut je vais magasiner ailleurs.,1
352742,19-APR-12,18-APR-12,Bry,,en,184.147.189.253,dudoks@sympatico.ca,15325712,000000124640959,4,4,"The automated system first wouldn't accept my ""choice"", and then directed me to the wrong department.  And then a real person connected me to the right one. Also, I've made several calls to Bell in the past year, and have usually had a respectful person on the other line, except that my problem was generally not resolved until I called more than once.  For this reason, I'm not going to recommend Bell to anyone, unless I find this problem changes.",2
352743,19-APR-12,18-APR-12,Jamila,,fr,70.26.224.132,denisdupont@sympatico.ca,15325361,000000124645367,5,4,"Très patiente la Mlle.

Merci de votre soutien tech.",5
352744,19-APR-12,18-APR-12,Fourat,,fr,70.49.125.75,f.beaudet@sympatico.ca,15326130,000000124647460,5,5,,4
352745,19-APR-12,18-APR-12,Victor Gabriel,,en,65.92.206.42,suguy@bell.net,15333878,000000124648146,5,5,A bit more explanation of what the tech was doing and why.,5
352746,19-APR-12,18-APR-12,Andre,,en,174.92.48.210,wuster@bell.net,15334962,000000124649401,1,1,3 days running now I'v had DSL problems with the speed. I have just come back from Florida and the phone and DSL were reactivated 3 days ago. Before I left for Florida I was getting a minimum of 1.2 Mbps now it's only 447 to 520 Kbps and having problems where I loose DSL Sync. At p,2
352747,19-APR-12,18-APR-12,Jay,,en,65.92.67.64,heyfeaver@sympatico.ca,15327292,000000124642416,5,4,,5
352748,19-APR-12,18-APR-12,Kelly,,en,70.49.180.224,susan.h.mcleod@sympatico.ca,15333900,000000124654077,5,5,,5
352749,19-APR-12,18-APR-12,Malek,,fr,174.93.221.101,pierre.gaumond@sympatico.ca,15331904,000000124655436,4,2,LA RÉPONSE DONNÉE NE CORRESPOND PAS  MA DEMANDE. JE LUI DEMANDAIS D'OU IL AVAIT PRÉLEVÉ LE PAIEMENT CAR JE PAIE TOUJOURS À LA CAISSE DIRECTEMENT AU GUICHET. ,3
352750,19-APR-12,18-APR-12,Zef,,en,184.147.47.112,hockeyfamily1@bell.net,15327376,000000124652672,5,5,,5
352751,18-APR-12,16-APR-12,Priyanka,,en,65.92.22.18,gibson63@sympatico.ca,15298832,000000124612003,4,4,"many things went wrong all at the same time so I don't know where you could of improved. I still have other issues to fix on my own but what cause me to loose my internet I cannot say.
",4
352752,18-APR-12,17-APR-12,Julie,,en,184.151.114.13,reedside@sympatico.ca,15319324,000000124621714,5,5,,5
353252,18-APR-12,17-APR-12,Valerie,,en,69.158.52.64,ericcase1@bell.net,15312620,000000124618591,5,4,,4
353253,18-APR-12,17-APR-12,Juan,,en,70.29.121.183,lbunting@sympatico.ca,15316034,000000124627142,5,5,,5
353254,19-APR-12,18-APR-12,Jama,,en,65.95.7.103,aweinmann@bell.net,15323390,000000124646644,3,5,nothing,4
353255,19-APR-12,18-APR-12,Kristen,,en,184.148.180.214,tjbishop20@sympatico.ca,15334326,000000124642649,5,5,nothing,5
353256,19-APR-12,18-APR-12,Sweta,,en,184.147.187.118,inghan@bell.net,15327560,000000124661604,3,1,,3
353257,19-APR-12,17-APR-12,Rocco,,en,68.179.106.161,sylvia_99@sympatico.ca,15321034,000000124627240,5,5,no concerns,4
353258,19-APR-12,17-APR-12,Nandhini,,en,50.101.220.98,glsykes@sympatico.ca,15313512,000000124627440,4,5,,4
353259,19-APR-12,18-APR-12,Ben,,en,209.20.16.190,mj.thompson@sympatico.ca,15330810,000000124643940,1,1,Be honest with us regarding the internet service that is available for us and not say you are providing a level of service initial that you then say is not available in our area.  Bell is very dishonest and we free cannot be trusted.  The customer service experience has been consistently very poor and not honest.,1
353260,19-APR-12,18-APR-12,Mireille,,en,70.29.16.230,jeannelamon@sympatico.ca,15327986,000000124653811,5,5,"Your guy didn't know anything about Mac computers. That was a problem. So there were issues unresolved, but the basic setup got done.",3
353261,19-APR-12,18-APR-12,Yassine,,fr,216.191.22.226,monique182@sympatico.ca,15330940,000000124647303,3,2,Me le faire faire par moi-même avant de me laisser.,1
353262,19-APR-12,18-APR-12,Tony,,en,70.29.16.230,jeannelamon@sympatico.ca,15327988,000000124644424,3,4,"Been more honest about my very old Speedstreams 5200 modem that was not even supported anymore. They were really hesitant to replace it which is what needed to be done and eventually was done. They should have just said, OH that thing has to be replaced!",3
353263,19-APR-12,16-APR-12,Kishore,,en,70.29.60.87,tippik@sympatico.ca,15307704,000000124609813,2,1,"We were not told that moden and router were working by your technical person. Because of an interruption in Bell service, we were instructed online to go back to default setting.  Therefore, when your serviceman arrived the next day, we were instructed to sign in with another password.
If there is a problem with the telephone lines, our internet service and telephone service is interrupted.  The lines have been out 4 times in the last 6 months.  Can we not get them fixed permanently?????? ",2
353264,19-APR-12,18-APR-12,Youssef,,fr,65.92.211.54,joseeg26@sympatico.ca,15328436,000000124642305,4,3,,4
353265,19-APR-12,18-APR-12,Pratiksh,,en,99.238.51.66,gtimbers@sympatico.ca,15327030,000000124640892,5,4,,5
353266,19-APR-12,17-APR-12,Haythem,,fr,76.68.234.119,martin.jean3@sympatico.ca,15317054,000000124619866,3,4,meilleur écoute du préposer envers le client...cela éviterait de la perte de temps.,4
353267,19-APR-12,18-APR-12,Hemavathi,,en,184.146.86.231,rdepaola@bell.net,15332365,000000124644224,5,5,Nothing,4
353268,19-APR-12,18-APR-12,Grace,,en,184.148.88.67,chris_hartley@sympatico.ca,15324526,000000124660604,5,5,The wait time was excessive.,4
353269,19-APR-12,18-APR-12,Matthew,,en,70.54.66.225,chris.millar@sympatico.ca,15324525,000000124644293,5,4,,4
353270,19-APR-12,18-APR-12,Jihene,,fr,174.91.208.73,lise.damour@bell.net,15329452,000000124640200,4,5,Rien,5
353271,19-APR-12,18-APR-12,Joseph,,en,70.30.96.52,edjess@sympatico.ca,15325820,000000124640532,2,3,"tried to change to ebilling, bell.ca would not accept my account number. Spent too long waiting for customer service, then the guy misspelled the word sympatico so I did not did not get the email to reset my password. The next day a different person tried to reset my password.  I tried, error, need one higher case letter at least, then it needed one lower case letter.  Customer service was not aware of this requirement.  I finally got it straightened out. Improve experience? Make things less complicated!!!  Would like to switch away from Bell, can't because of email address ",2
353272,19-APR-12,18-APR-12,Marwen,,fr,64.229.215.166,jcbouchard@sympatico.ca,15327910,000000124640025,1,4,"l'employé qui m'a répondu parlait 
 français avec un très mauvais accent et
parlait trop vite et pas assez fort.
Je ne comprenais pas ce qu'il disait.
Il a fallu que je lui demande de répéter
plusieurs fois.",1
353273,19-APR-12,18-APR-12,Jessica,,en,209.226.189.105,srle2@sympatico.ca,15333714,000000124660275,4,4,Our recent experience with internet problems was handled well. If only this line had been hooked up properly in the first place we would not have experienced so many problems with intermittent internet over the past two years. Remove the threat of imposing a $2.00 fine for paper bills sent in the mail.,3
353274,19-APR-12,17-APR-12,Vladimir,,en,76.70.83.220,swoudenberg@sympatico.ca,15321002,000000124620514,2,4,"get some one that I can understand better
",
353275,19-APR-12,18-APR-12,Jeffery,,en,70.55.239.34,bleigh@sympatico.ca,15323824,000000124649889,5,5,NOTHING,4
353276,19-APR-12,18-APR-12,Martin,,en,184.145.118.125,wolfott@bell.net,15334934,000000124639286,4,3,n/a,3
353277,19-APR-12,17-APR-12,Udale,,en,70.26.189.210,waynemcphee@sympatico.ca,15321824,000000124616282,5,5,,5
353278,19-APR-12,18-APR-12,Denice,,en,70.54.17.17,ajgodinho@sympatico.ca,15322770,000000124641811,4,4,"Overall the service with respect to the Bell Rep was good. She was courteous, friendly, and able to respond to my query. However, in terms of Bell service, I starting to get more and more weary with all the price hikes, drop in bundle discounts, and this past year, I've had numerous issues with my Bell home phone and internet. I've been a long-time customer of Bell and you guys are doing a great job driving me to your competition. I recently got a smartphone and wireless plan, and it wasn't through Bell because Bell couldn't meet my needs which is unfortunate. I don't even know why I wasted my time calling you guys when shopping for my wireless mobile plan. Anyway, that's all I want to say and I won't hold my breath expecting Bell will listen to this feedback. Thanks for the opportunity, though!",3
353279,19-APR-12,18-APR-12,Joe,,en,76.67.22.22,louis_sylvie@sympatico.ca,15329594,000000124662140,5,5,,5
353280,19-APR-12,18-APR-12,William,,en,67.68.204.82,sophelmar@sympatico.ca,15333659,000000124650525,4,3,I was sold and I am paying for high speed internet service with a download speed of 7 Mbps. I was getting 2.4 Mbps before placing my service call. It was boosted to 4.4 Mbs by your tech peolple who told me that the maximum on my phone line was 5 Mbps. This morning I am down to 3.46 Mbps. Why?,3
353281,20-APR-12,18-APR-12,Jose,,en,64.229.8.212,wanda.bob@sympatico.ca,15334750,000000124640573,5,5,,4
353282,20-APR-12,19-APR-12,Lisa,,en,50.101.226.179,dakota503@sympatico.ca,15337622,000000124675698,5,5,"With this experience there is nothing that I felt could be improved>

Thanks:",5
353814,20-APR-12,19-APR-12,Kali,,en,184.148.138.145,g.lesperance@sympatico.ca,15339018,000000124675020,4,2,"You could inform your VALUED customers before you tack on extra charges to their bill ! (internet)
Thought this would be a good time to mention that I had to waste another hour and a half today being transfered from one dept to another trying to find out WHY my long distance service was blocked for the last week!!! Turns out that someone decided that because of monies NOT YET DUE OR BILLED YET on my account was high and rather than picking up the phone and asking me about it they blocked my long distance services. NOT IMPRESSED AT ALL... I always pay my bills in full and on time. No matter the amount!!!!
Bell has caused me nothing but headaches the last few months.
FYI I'm doing the research to switch my services.",1
353815,20-APR-12,17-APR-12,Roy,,en,174.88.0.134,tcboyce@bell.net,15321152,000000124629537,5,5,,5
353816,20-APR-12,19-APR-12,Cathrine,,en,70.48.136.89,wwwmikerossetti.can@sympatico.ca,15346313,000000124674717,5,3,GET A HUMAN BEING TO ANSWER THE PHONE.,5
353817,20-APR-12,16-APR-12,Isabelle,,en,174.95.44.117,cotelectric@bell.net,15296554,000000124609545,5,5,,4
353818,20-APR-12,18-APR-12,Yasmin,,en,184.147.203.216,r.asykes@bell.net,15332132,000000124653942,5,5,Why  do yoou have people in ElSalvador or other  foreign  countries  to  aaaanswer  requests?  The  one i   spoke  with had  fairly  good English  but  sometimes....,4
353819,20-APR-12,16-APR-12,Lilian,,en,184.146.9.245,mortongoldstein@sympatico.ca,15303672,000000124593802,5,5,,5
353820,20-APR-12,19-APR-12,Gerry,,en,74.14.143.207,whiskers112@sympatico.ca,15346210,000000124677388,5,5,nothing service excellent,5
353821,20-APR-12,19-APR-12,Antonette,,en,70.51.119.114,gloriacasey@bell.net,15339322,000000124664699,2,2,"Since 2010 my internet monthly charge has increased by 30%.  I feel I could
have been given a discout at this time as was done in my recent equiry re my
monthly telephone rate. ",2
353822,20-APR-12,19-APR-12,Joe,,en,65.92.145.162,jean.bennett@sympatico.ca,15340346,000000124682388,4,4,,4
353823,20-APR-12,19-APR-12,Cristian,,en,65.94.31.227,anne.lymburner@bell.net,15335976,000000124678499,5,,"Nothing to do with the internet assistance.  When trying to call the internet service at 514-310-7873 the operator said to press 2 for English.  This was done and the message continued in French and then said something about the number being no good, and hung up.  Tried a couple of times, by this time very frustrated.  I finally got through on the telephone servie line at 514-310-2355 and waited till I was able to select the internet tech assistance option and then spoke with the technical advisor. Someone should be checking the Internet service line.",4
353824,20-APR-12,18-APR-12,Ali,,en,74.15.25.10,elfiescurves@sympatico.ca,15325890,000000124641700,5,5,A1 service thank you,5
353825,20-APR-12,18-APR-12,Janani,,en,76.64.118.97,smcgregor@bell.net,15333582,000000124644681,3,4,"Although your representative was trying to be helpful, it was VERY difficult to understand her.  I would appreciate speaking to someone who speaks English.",3
353826,20-APR-12,17-APR-12,Ben Mahmoud,,fr,65.92.171.207,a.mainville@sympatico.ca,15309024,000000124637880,5,5,M.Mahmoud a été très professionnel et nous a aidés à reconfigurer notre compte suite à l'achat d'un nouvel ordi.,5
353827,20-APR-12,18-APR-12,Alfredo,,en,70.29.35.184,evgray@sympatico.ca,15326114,000000124660188,5,4,,4
353828,20-APR-12,18-APR-12,Leni,,en,74.15.76.171,bscurrie@sympatico.ca,15324058,000000124660141,5,5,,5
353829,20-APR-12,19-APR-12,Henry,,en,64.229.239.221,kathleen.belanger@sympatico.ca,15341092,000000124676905,5,4,,5
353830,20-APR-12,19-APR-12,Janice,,en,76.64.103.4,edandrae@sympatico.ca,15338450,000000124680866,5,4,,4
353831,20-APR-12,14-APR-12,Cristian,,en,70.27.61.201,tom_clubb1@bell.net,15285924,000000124573301,4,4,have more understanding for those people who have no IT experience,4
353832,20-APR-12,19-APR-12,Srinivas,,en,70.53.74.116,twokty@sympatico.ca,15345928,000000124682524,5,5,nothing,5
353833,20-APR-12,19-APR-12,Eya,,fr,184.144.146.38,capucine96@sympatico.ca,15336918,000000124667112,1,1,Écoutez attentivement ma situation car il était possible de la résoudre même si je n'étais pas chez-moi.,3
353834,20-APR-12,19-APR-12,Sofien,,fr,184.144.146.38,capucine96@sympatico.ca,15336916,000000124671852,4,4,Ne pas avoir à refaire l'appel pour aller chercher de l'aide car tout aurait été possible dès le premier appel. ,3
353835,20-APR-12,19-APR-12,Mohan,,en,184.145.75.237,jharris000@sympatico.ca,15340496,000000124673482,4,4,Get a better phone connection.,4
353836,20-APR-12,19-APR-12,Kevin,,en,174.94.26.249,jackson-bj@bell.net,15340086,000000124679140,1,1,stop using prepared answers that start with soory sir ,2
353837,20-APR-12,19-APR-12,Afef,,en,70.53.223.229,chaski1@sympatico.ca,15337162,000000124666578,5,4,,4
353838,20-APR-12,19-APR-12,Andre,,en,174.92.13.89,memerenpepere@sympatico.ca,15342612,000000124682016,2,1,"responded by fixing the problem.
Also, I am currently on the phone trying to get help and they keep transferring the call, which results in a disconnect.  I asked to please speak with a supervisor and was refused.",1
353839,20-APR-12,18-APR-12,Khouloud,,fr,76.67.199.96,francine.berger@sympatico.ca,15326374,000000124640373,1,1,,2
353840,20-APR-12,18-APR-12,Amine,,fr,76.67.199.96,francine.berger@sympatico.ca,15326376,000000124661773,5,5,,4
353841,20-APR-12,18-APR-12,Ines,,fr,76.67.199.96,francine.berger@sympatico.ca,15326378,000000124640700,5,5,,5
353842,20-APR-12,17-APR-12,Tarek,,fr,70.31.216.192,lauraa125@sympatico.ca,15315988,000000124638795,5,5,"Dû à l'excellent service  qu'on a eu avec Tarek, on aurai voulu que ça soit posssible de faire affaire avec le même représentant pour le future, et c'est dommage que ce n'est pas possible...! ",5
353843,20-APR-12,19-APR-12,Suraj,,en,67.70.0.227,khalid.jajou@sympatico.ca,15341247,000000124680517,3,4,,5
353844,20-APR-12,19-APR-12,Amir,,fr,184.148.249.196,laberge.michel@sympatico.ca,15341422,000000124679977,1,1,"Après m'avoir demandé le but de mon appel, Amir s'est empressé de me dire qu'il prendrait possession de mon pc à distance.  Je lui ai dit que je préférais le faire avec son aide. Son attitude a alors changé, il semblait alors peu intéressé de m'aider. Pourquoi ne pouvait-il plus le faire, rien de la situation décrite n'avait changé.  ",2
353845,20-APR-12,16-APR-12,Samantha,,en,69.157.60.191,d-r@sympatico.ca,15296700,000000124603998,5,4,"In my ""recent experience"", your reponse was excellent.  But I would have preferred that my ""recent experience"" would have been unnecessary.  The thing that you could have done to make it unnecessary was this: charge me the SAME, fair, amount every month, except for a SINGLE increase, ONCE per year.

Instead of answering question 4, I will make the following comment.  I have been dealing with Bell for 2o or 30 years, and so would never dream of recommending or not recommending Bell on the basis of one very recent experience.  ",3
353846,20-APR-12,16-APR-12,Ayoub,,fr,174.89.96.12,annie.henri@bell.net,15294600,000000124603295,5,5,,5
352239,19-APR-12,18-APR-12,Walid,,fr,69.159.136.25,jos.berube@sympatico.ca,15328424,000000124651550,5,5,représentant très compétent...explications claires et rapides...,5
352240,19-APR-12,18-APR-12,Joe,,en,70.48.211.33,brian.borison@sympatico.ca,15323990,000000124662551,5,5,,3
352241,19-APR-12,18-APR-12,Ahmed,,fr,174.89.85.234,pierrette.hardy@sympatico.ca,15331934,000000124651340,3,3,"le réseau n,est pas assez proche",3
352242,19-APR-12,18-APR-12,Yasmin,,en,184.147.42.254,jboates@sympatico.ca,15327902,000000124661798,5,5,Nothing,5
352243,19-APR-12,18-APR-12,Earl,,en,65.92.27.30,annemarie_warner@sympatico.ca,15323182,000000124657284,4,3,"The first person who answered my call was not able to explain why my rate had increased.  Her answer did not make sense and as it turned out, she did not have the correct answer.",2
352244,19-APR-12,16-APR-12,Sondes,,fr,174.92.217.204,dibourb@sympatico.ca,15297300,000000124601296,1,1,"Pour consulter ma facture, j ai perdu mon mot passe.
m.cima@sympatico.ca ",3
352245,19-APR-12,17-APR-12,Evangeline,,en,64.231.148.20,ljatau@bell.net,15316326,000000124624191,4,4,,5
352246,19-APR-12,17-APR-12,Lobna,,fr,76.67.158.164,n__boucher@sympatico.ca,15318030,000000124622075,5,5,La personne qui m'a servie fut d'une compétence hors pair. ,4
352247,19-APR-12,18-APR-12,Melinda,,en,50.100.208.27,johnhorsley@sympatico.ca,15328366,000000124655954,1,1,"Get the matter resolved!! Why is my brother still getting my email from bell ?? why is he still on my account??
My brother John had to send me this survey to me!! We tried MANY times to get our situation resolved with bell, only to be let down again and again!! Very close to going to rodgers !!",1
352248,19-APR-12,18-APR-12,Will,,en,70.51.221.15,homeofred@bell.net,15327384,000000124639813,4,4,"I have a problem with Bell simply because as I understand it you will bill me for a service that is Bell's fault. The problem was with the original installation joining the DSL wiring and the telephone wiring. It appears that there is a broken pair of wires for the phone. The service man was great but it took time to resolve and as I have had the problem from the beginning and have call bell many time and had at least 6 service technicians I feel that I should not have to bare the cost associated with the time the technician spent. I was not told of this until the end of the work and I do not blame the technician as he wanted to fix the problem with the internet.
I will be very upset should I have to pursue this matter.

D. Webster",
352249,19-APR-12,18-APR-12,Divya,,en,174.95.146.160,nwillet@sympatico.ca,15331392,000000124653901,5,4,,5
352250,20-APR-12,18-APR-12,Vijay,,en,69.157.43.115,lastp@sympatico.ca,15329196,000000124662833,4,4,better telephone connection - clearer and louder.,5
352251,20-APR-12,19-APR-12,Mitchell,,en,70.24.79.90,henririchard@sympatico.ca,15339674,000000124667576,5,5,Nothing in this case.  My experience was entirely satisfactory.,5
352252,20-APR-12,19-APR-12,Lilian,,en,65.93.148.126,djpotter@sympatico.ca,15338130,000000124666975,5,4,can't think of anything at the present time,4
352253,20-APR-12,18-APR-12,Faouzia,,fr,76.69.178.42,guy_letourneau@sympatico.ca,15327068,000000124642838,5,4,,5
352254,20-APR-12,18-APR-12,Mounira,,fr,70.51.196.134,dianemoisan@sympatico.ca,15325462,000000124643114,5,4,Que ma facture reflète vraiment du premier coup les crédits qu'ils m'avaient dit qu'ils me donneraient...,5
352255,20-APR-12,17-APR-12,Ali,,en,184.147.219.211,rutledges@sympatico.ca,15319944,000000124623693,5,4,"He did fine!
Regarding #4 below, White Oaks in London Ont. needs faster service, the mbps is very slow for 2012, especially compared to Rogers in the area.  We were scheduled for fiber to be closer last year but it was cancelled???",3
352256,20-APR-12,19-APR-12,Mohamed Hedi,,fr,76.64.108.148,lise.madeleine@bell.net,15341748,000000124665883,5,4,"Votre représentant a été très patient avec moi, car
j'en suis à mes débuts , il a pris le temps de bien
m'expliquer et ce à plusieurs reprises, il me reste à
pratiquer....  Merci.",5
352257,20-APR-12,16-APR-12,Eric,,en,70.29.142.231,shylostrathdee1@sympatico.ca,15306739,000000124605402,5,5,,5
352258,20-APR-12,18-APR-12,Ashok,,en,69.157.167.113,jrphilp1@sympatico.ca,15328522,000000124644455,2,1,"Followed through on promise to fix BELL ERROR in 24 hours!
NOT
",2
352259,20-APR-12,19-APR-12,Romeo,,en,74.12.80.46,ggore@sympatico.ca,15339202,000000124665003,4,4,"I am not sure if you are referring to the initial call or the technician who came to the house both were satis factory. especially the techy.  I find the process of ""press 1 , press 2 etc.  annoying.  I would like to be able to get to an agent faster.",4
352260,20-APR-12,19-APR-12,Flahi,,fr,50.100.106.55,jean57@bell.net,15340356,000000124682471,4,5,tout  est  tres  bien  et  bon service  et courtois   merci  encore,5
352261,20-APR-12,19-APR-12,Sergio,,en,174.94.21.107,allister.todd@bell.net,15335806,000000124682686,2,2,"It has been taking extremly long time to connect to bell messenger, 2-3 minutes. Your technian says this is normal. I think it is extremly slow.",2
352262,20-APR-12,17-APR-12,Salvador,,en,76.68.115.183,sirach@sympatico.ca,15320526,000000124633176,1,1,"I was trying to register for paperless billing & getting nowhere. I called the Bell office where two people tried to help me, but we were cut off before resolving anything. I will try again, but don't hold out much hope as I am not on good terms with computers!",
352263,20-APR-12,18-APR-12,Mohamed,,fr,65.94.6.221,anick9@sympatico.ca,15323136,000000124646912,5,5,tout a été parfait,5
352264,20-APR-12,19-APR-12,Sonia,,fr,174.93.228.103,danmarsolais@sympatico.ca,15337708,000000124664460,5,4,,5
352265,20-APR-12,19-APR-12,Antonette,,en,74.12.147.186,reeaton@sympatico.ca,15344182,000000124664527,5,5,Not billed me for something that was subsequently waived after a phone call,5
352266,20-APR-12,19-APR-12,Juliio,,en,76.64.106.42,margiemg@sympatico.ca,15342216,000000124664946,5,5,nothing.....I need to buy a RJ45 cable as indicated by Juliio....who was so helpful and patient.,5
352267,20-APR-12,19-APR-12,Oliver,,en,74.12.123.245,ldelaney@sympatico.ca,15341578,000000124677591,5,5,Nothing.,5
352268,20-APR-12,19-APR-12,Fairin,,en,65.95.108.138,canmera@sympatico.ca,15336902,000000124665651,5,5,nothing,5
352269,20-APR-12,17-APR-12,Salah,,fr,184.144.205.177,anniejose@bell.net,15309590,000000124616623,5,5,,5
352270,20-APR-12,18-APR-12,Denise,,en,65.93.88.206,valjb1950@bell.net,15334552,000000124652025,5,5,"Nothing Denise was fantastic and is
great at her job.",5
352271,20-APR-12,17-APR-12,Hector,,en,70.49.81.217,fguildford@sympatico.ca,15312852,000000124637888,5,5,Nothing,5
352272,18-APR-12,16-APR-12,Roy,,en,70.50.96.91,kosk.thrift@sympatico.ca,15301554,000000124602479,5,,I wound like too get my bell billway befor the due date?,
352273,18-APR-12,17-APR-12,Christianne,,en,184.147.132.248,taylor500@sympatico.ca,15321134,000000124614171,4,4,,3
352274,18-APR-12,15-APR-12,Joy,,en,174.88.52.79,angela_3@bell.net,15286974,000000124586198,5,5,"To get to speak to an agent is sometimes cumbersome (ie., going through all of the steps)",5
352275,18-APR-12,17-APR-12,Asir raja,,en,184.148.8.248,srobin@bell.net,15320724,000000124637057,5,5,,5
352753,18-APR-12,16-APR-12,Eric,,en,65.95.246.40,mjdonnelly@sympatico.ca,15303514,000000124597648,4,2,"This call was good got a loyalty discount it was Mobility I am mad at for not keeping their word and the resoultion worker who didn't come to a resolution with me. I am very mad at Bell for not keeping their word when I was supposed to get a bundle discount on my cell phone. Was told 4 seperate times I would. Then said No I couldn't. I have my confirmation # on that call but that doesn't seem to matter to Bell so I got a loyalty discount, but that does not solve the bundle discount I was promised on 4 different occasions. Will not trust Bell again.",2
352754,18-APR-12,16-APR-12,Naoufel,,fr,65.94.220.43,lam.leg@sympatico.ca,15301710,000000124603082,3,3,,2
352755,18-APR-12,17-APR-12,Khouloud,,fr,70.26.224.233,raylav@sympatico.ca,15319226,000000124615444,4,4,,4
352756,18-APR-12,17-APR-12,John,,en,65.93.34.240,whnhull@sympatico.ca,15321880,000000124628853,3,5,"Have personnel for whom English is the mother tongue.  Because of a hearing impairment, I find it exceedingly difficult to understand what I take to be South Asian or West Indian dialects.
Even with my very effective hearing aids, I find myself always having to ask that the questions be repeated.
I finally gave up in frustration and hung up. A few minutes later, Bell called me back and with a somewhat different voice, we were able to complete the tasks at hand. I appreciated that return call.",5
352757,18-APR-12,17-APR-12,Emily,,en,184.144.4.3,rdstafford@sympatico.ca,15319290,000000124628862,5,4,My issue was the fact that I was not invoiced correctly as I had been quoted the previous month. The records showed things had been imput properly yet somehow there was an error. Errors happen and I don't think they can be prevented. The fact that what I was saying was documented at your end meant the problem was easily solved.,5
352758,18-APR-12,17-APR-12,Cathrine,,en,70.24.114.70,mpetreski@sympatico.ca,15317868,000000124625019,1,1,use english speaking employees,2
352759,18-APR-12,17-APR-12,Sukumar,,en,184.146.135.102,joyce.burpee@sympatico.ca,15315208,000000124622771,5,5,nothing,5
352760,18-APR-12,17-APR-12,Florence,,en,76.65.16.227,eporporo@sympatico.ca,15312592,000000124632278,3,2,Available date for Fibe in my area,2
352761,18-APR-12,17-APR-12,Flahi,,fr,76.68.205.128,f.a.reed@sympatico.ca,15312716,000000124636688,4,2,"Le problème ne relevait pas directement du service Internet Bell. Le technicien, très serviable, a certainement fait son mieux.",4
352762,18-APR-12,17-APR-12,Pratheep Prabhu,,en,76.67.19.12,billr_8@sympatico.ca,15310176,000000124613859,4,4,,5
352763,18-APR-12,17-APR-12,Kevin,,en,174.94.52.216,cjgendron@sympatico.ca,15311076,000000124628242,5,4,,3
352764,18-APR-12,15-APR-12,Sonia,,fr,76.67.85.97,sylcote@bell.net,15292908,000000124577688,4,4,"Sonia a asseyer plusieurs choses pour régler mon problème. Je ne suis pas certaine a 100% que c'est réglé car je n'ai pas eu le temps d'aller sur internet (pour voir si tout se passait bien). Si internet continu a m'afficher
trés trés souvent:( Internet explorer ne peut pas afficher cette page web) Sonia m'a donné des endroits ou je peux aller pour régler cela. Ps , ce message a même apparu lorsqu'elle était avec moi sur votre propre site !!!!!
Alors, je n'hésiterez pas a vous rappeller si cela persiste. Sonia m'a fait vraiment plaisir en installant mon
adresse courriel bell.net dans mon outlook, pour cela: WOW ,merci, je n'aurais jamais été capable de le faire!",4
352765,18-APR-12,17-APR-12,Juan Carlos,,en,69.159.7.123,christine.baptista@bell.net,15311012,000000124633682,2,1,"Aside from the fact that it's very difficult to get help from people who barely speak English, I always find it really difficult to hear the other person, even with the volume on my phone turned all the way up.  Perhaps a more local call-centre would correct this.",3
352766,18-APR-12,14-APR-12,Catherine,,en,76.68.99.25,nschiemann000@sympatico.ca,15283988,000000124570112,4,5,,3
352767,18-APR-12,17-APR-12,Kalaiarasan,,en,69.157.39.10,hkohler@sympatico.ca,15313964,000000124620206,3,1,"either we were disconnected or something happened because my problem was not solved
i've called this morning and spoke to a person and we solved the problem",4
352768,18-APR-12,15-APR-12,Salwa,,fr,65.92.218.133,cpfournier@sympatico.ca,15287928,000000124580586,5,5,Rien,5
352769,18-APR-12,17-APR-12,Khouloud,,fr,184.145.255.149,cdum2@sympatico.ca,15310778,000000124617394,1,1,J'aurais aimé qu'on me donne plus de précision sur les éléments que j'avais besoin de connaître pour configurer mon ipad a mon internet.  ,2
352770,18-APR-12,17-APR-12,Sarry,,en,74.12.60.105,swbb@bell.net,15320998,000000124634385,4,2,Make my internet faster,3
352771,18-APR-12,17-APR-12,Ericka,,en,70.51.65.244,vince.brown024@sympatico.ca,15321706,000000124631077,4,4,,4
352772,18-APR-12,17-APR-12,Koussay,,fr,64.229.86.232,dorothylavoie@bell.net,15312144,000000124620997,5,4,Avoir effectué le crédit le mois passé alors que le problème avait été résolu avec Kanaïs. Chaque mois ça se répète. Le problème est résolu seulement quelques mois après qu'il avait été résolu auparavant par quelqu'un d'autre. C'est très frustant d'avoir à appeler constamment parce qu'il y a des erreurs sur la facturation. Est-ce qu'il vous manque du personnel aux comptes recevables???,
352773,18-APR-12,16-APR-12,Bochra,,fr,70.26.229.242,sam.lapointe@sympatico.ca,15306224,000000124596438,5,5,,5
352774,18-APR-12,17-APR-12,Aida,,fr,70.29.201.213,denise.doyon@sympatico.ca,15311814,000000124619178,5,5,C'était parfait mreci.,5
352775,18-APR-12,17-APR-12,Haythem,,fr,69.156.200.138,reincon@bell.net,15319346,000000124617526,4,4,corriger la facturation plus rapidement selon les changements effectué,5
352776,18-APR-12,17-APR-12,Christopher,,en,174.93.90.54,beachyball@sympatico.ca,15310000,000000124614890,3,2,have better internet services,2
352777,18-APR-12,17-APR-12,Alvaro,,en,174.93.90.54,beachyball@sympatico.ca,15310002,000000124623392,3,1,lower prices,2
352778,18-APR-12,17-APR-12,Olivier,,en,70.48.43.129,mummerys@sympatico.ca,15317948,000000124629385,5,5,"after talking to more than one technican
my issue was resolved.thank you.",5
352779,18-APR-12,17-APR-12,Chenara,,en,76.64.21.241,readb@sympatico.ca,15319304,000000124624751,,,"No offense to this representative - I don't know whether I should be satisfied or not.  The offer made by Bell in Feb by Bell on my Internet Service was not ompleted. This call to the retention deptarment was to find out the status.  What is going to be differnt this time (although she promised that it would be activated).

At no time has Bell provided me with a written content of the offer.  So I don't even know what my complete contract entails.

",1
352780,18-APR-12,17-APR-12,Rod,,en,174.95.71.96,deezil.don@sympatico.ca,15311764,000000124617375,3,1,not sure about tghat either... time will tell,3
352781,19-APR-12,18-APR-12,Juan,,en,74.14.161.129,b.shield@sympatico.ca,15323442,000000124641707,5,5,"Stop blackmailing customers to getting email bills by threatening them with a $2 charge. If I could change providers, I would have.",2
352782,19-APR-12,18-APR-12,Hanene,,fr,184.151.114.161,julie.guimond@sympatico.ca,15328606,000000124645261,5,5,,5
353283,20-APR-12,19-APR-12,Mariem,,fr,184.145.157.44,rac.mak@sympatico.ca,15343992,000000124664193,3,3,"Mon contact téléphonique était correct. Ce pendant, la raison de mon appel relève encore d'une erreur de suivi entre vos services. Un technicien est venu installer la fibre optique et est parti avec mon ancien modem et je reçois une lettre de Bell 1 mois plus tard de retourner mon ancien modem. Y a-t-il des suivis qui sont faits entre vos services?",3
353284,20-APR-12,19-APR-12,Amelia,,en,70.26.175.245,jmlowery@bell.net,15340610,000000124667144,1,1,"There are many things that you could have done to improve my experience. Frist this is not Greogery Ellis account this is Janet Lowery, you people keep emailing Greg's stuff to me. You have gotten our accounts to messed up  I don't know if I am coming or going. Your customer service  got my name wrong and I had to go to the Bell store to  prove who I was. The phone, and Internet service I have had for 8 months was coupled with my ex's who is  Greg Ellis. That is just the tip of a nasty iceburg that I am still dealing with. Point in example is you just sent this to me and it was suppose to be  Greg's account ",1
353285,20-APR-12,19-APR-12,Luis,,en,67.68.242.122,staran@bell.net,15345194,000000124680827,5,5,Luis was amazing and very professional. ,5
353286,20-APR-12,19-APR-12,Jessica,,en,65.95.89.22,cubandi@bell.net,15337520,000000124669477,4,5,The charges in dispute should not have been on my invoice in the first place.  ,3
353287,20-APR-12,19-APR-12,Hector,,en,65.93.150.129,ed.mech@sympatico.ca,15338440,000000124665262,5,5,,5
353288,20-APR-12,19-APR-12,Kylie,,en,70.31.123.80,lalonde.ray.joan@sympatico.ca,15341446,000000124665677,5,5,nothing: excellent service,5
353289,20-APR-12,19-APR-12,Pamela E,,en,174.88.21.63,svb@sympatico.ca,15345408,000000124666657,5,5,,5
353290,20-APR-12,19-APR-12,Pamela,,en,174.95.130.139,thomthom@sympatico.ca,15345710,000000124664499,5,5,I have no complaints at all  Pamela was wonderful as I was very nervous,5
353291,20-APR-12,19-APR-12,Munyaradzi,,en,74.14.46.246,rcoker@sympatico.ca,15344134,000000124665132,5,5,,5
353292,20-APR-12,18-APR-12,Justin,,en,70.55.133.171,brian.gunn@sympatico.ca,15323993,000000124644284,4,4,,4
353293,20-APR-12,19-APR-12,Alex,,en,76.71.89.209,audrey.bennett@sympatico.ca,15336166,000000124677781,5,5,,5
353294,20-APR-12,19-APR-12,Susan,,en,70.31.55.149,wolf.wuthmann@sympatico.ca,15346278,000000124673745,4,4,"You could NOT have done anything better.
Thank you.",5
353295,20-APR-12,19-APR-12,Methil,,en,174.89.248.56,margaretmckyes@sympatico.ca,15342208,000000124668759,3,3,Representative was unaware of the need to reset the modem.,4
353296,20-APR-12,19-APR-12,Johanna,,en,76.64.133.123,d.woodliffe@sympatico.ca,15337600,000000124667798,5,5,,5
353297,20-APR-12,19-APR-12,Robert,,en,174.88.216.152,jcwik@sympatico.ca,15340302,000000124666357,4,5,,4
353298,20-APR-12,19-APR-12,Sylvain,,en,70.49.172.156,blue-eyes01@sympatico.ca,15336534,000000124665864,5,5,Everything was done very well.  I was actually surprised by the patience of both the young men I spoke with as they had to walk me through the problems I was having.,5
353299,20-APR-12,19-APR-12,Will,,en,69.157.48.58,bootsgl@bell.net,15336608,000000124669580,4,3,"I think most of the error was on my part
due to the fact I haven't a clue what I,m doing.",4
353300,20-APR-12,19-APR-12,Sofien,,fr,70.30.170.252,joseph60@sympatico.ca,15340820,000000124678660,4,5,,3
353301,20-APR-12,19-APR-12,Emna,,fr,76.69.182.12,rogiduplain@bell.net,15344458,000000124674617,5,5,Absolument rien,5
353302,20-APR-12,19-APR-12,Ahmed,,fr,70.30.218.203,LANDRY16@sympatico.ca,15335316,000000124682295,5,5,"Le monsieur qui m'a répondu était courtois et il a fait un excellent boulot.

Merci.",5
353303,20-APR-12,19-APR-12,Luis,,en,69.156.31.6,bob.gordon@sympatico.ca,15336560,000000124672318,5,5,The wait time to speak to an agent was acceptable but could improve.,4
353304,20-APR-12,19-APR-12,David,,en,69.158.49.103,wanda.roberts@sympatico.ca,15346128,000000124668559,4,3,Offer a package Plan 20 for those like myself (a senior) who do not use the internet that much. ,3
353305,20-APR-12,18-APR-12,Melvin,,en,76.67.30.33,dallard.b@sympatico.ca,15325036,000000124662513,5,5,,4
353306,20-APR-12,19-APR-12,Mathieu,,en,76.64.107.145,jalderson4@sympatico.ca,15340136,000000124669941,4,5,,4
353307,20-APR-12,18-APR-12,Nawel,,fr,67.71.77.55,raymond.garneau@sympatico.ca,15332302,000000124643164,4,5,"Cette fois-ci,j'ai reçu toute l'aide dont j'avais besoin!",5
353308,20-APR-12,18-APR-12,Jill,,en,174.92.107.226,d.ballantyne@sympatico.ca,15324952,000000124646186,4,4,"We really are disappointed with Bell's communication of contracts entered into! We have recently switched our TV to Bell & were not fully informed of what the total costs would be. It would be more business like to email full details of contracts as confirmation rather than letting the phone conversation be the only communication. We feel that this is sort of a ""shell game"" & are waiting for further unexpected billing changes.Bell is too big a company to not fully confirm contracts.
Don Ballantyne",3
353309,20-APR-12,13-APR-12,Diego,,en,74.14.63.151,pat.clark@sympatico.ca,15276434,000000124557246,5,5,You should have come to me with upgrades instead of me complaining in order to get them. I think you're losing customers who quit Bell instead of getting better service.,5
353310,20-APR-12,19-APR-12,Ivette,,en,70.48.72.10,gordberngross@sympatico.ca,15339372,000000124667951,4,5,"I had to be told by one of your representatives that at any time I can press zero and speak with someone. That was so helpful to me, as my voice wasn't being recognizedas my password.  My suggestion to you iswhen a customer is calling in, why don't you include the info about pressing zero at anytime to be able to speak directly with a representative near the beginning of your recorded insrtructions.",4
353311,20-APR-12,19-APR-12,Neila,,fr,67.70.26.207,claudemat@bell.net,15337334,000000124665855,5,5,Rien,5
353312,20-APR-12,19-APR-12,David,,en,70.49.61.44,stefplum@sympatico.ca,15345204,000000124668387,5,5,"Nothing I can think of...the gentleman who served me was polite and infinitely patient with someone who has only basic computer skills.His help and good nature were much appreciated.
The only concern I have is the fact that Bell e-mailed me to say I had downloaded a lot...and this was due to the server pulling up all my old e-mails. I would hate to be penalized for something out of my control.

Apart from that...twice I asked for help...and twice I was very satisfied. Feel free to give them all a raise!!

Thank you.   Lorraine Salicco",5
353313,20-APR-12,19-APR-12,Elizabeth,,en,70.24.149.133,cps24@sympatico.ca,15337476,000000124677608,4,4,Turn down the music level while customer is 'on hold'.,4
353314,19-APR-12,18-APR-12,Souhir,,fr,184.144.155.246,mariejcoulombe@sympatico.ca,15330120,000000124654035,3,4,"Tomber sur une série d'options du système d'enregistrement vocale avant d'obtenir une communication avec un agent est franchement exaspérant. Cependant, le service de l'agente était satisfaisant.",
353847,20-APR-12,19-APR-12,Jacqueline,,en,65.95.59.225,criadaddy@sympatico.ca,15337492,000000124683325,5,5,"Not a thing! The rep I spoke with was friendly, engaging, and thorough. This was THE most pleasant service call I have ever made. (And I hope you pass this on to her!) Thanks.",5
353848,20-APR-12,19-APR-12,Temsu,,en,76.65.77.113,henry.smith@sympatico.ca,15339678,000000124672901,5,5,Would like to have known what was the cause of the problem I experienced.,5
353849,20-APR-12,19-APR-12,Zaccheus,,en,64.229.94.6,ambow@bell.net,15335850,000000124668065,4,5,"Can't really think of anything.
I was completely satisfied",4
353850,20-APR-12,19-APR-12,Mohamed,,fr,69.159.154.7,denyse.theriault@bell.net,15337992,000000124680267,5,5,Je ne ce pas. Je suis une débutante à l'informatique alors ma connaissance est zéro. Mais sa super bien été alors merci beaucoup. Une chose que moi personnellement j'aimerais c'est un département qui offert des cours personnalisés.,5
353851,20-APR-12,13-APR-12,Emna,,fr,67.68.208.77,terry9@sympatico.ca,15271364,000000124543493,3,3,"La personne qui m'a répondu n'était pas du Québec. Alors elle était diffi-
cile à entendre et à comprendre. Elle parlait un bon français mais trop loin.
J'avais autre chose à demander et j'essaierai une autre fois.",3
353852,20-APR-12,15-APR-12,Abderrahmen,,fr,209.226.151.108,abc50@sympatico.ca,15286664,000000124585462,,2,"La personne a écouté mon problème  (ordinateur gelé ) et m'a dit d,appeler un technicien un point ç'est tout . Fin de l'appel..",4
353853,20-APR-12,19-APR-12,Fatiha,,fr,70.52.30.58,claude_sarazin@bell.net,15337332,000000124666074,4,5,,5
353854,20-APR-12,19-APR-12,Luis,,en,70.27.44.203,r.swintak@sympatico.ca,15343980,000000124670407,5,5,,5
353855,20-APR-12,19-APR-12,Juan,,en,70.52.169.41,hill_12@sympatico.ca,15339720,000000124673336,5,5,No suggestions,5
353856,20-APR-12,19-APR-12,Wafa,,fr,69.157.130.112,jc.parent@sympatico.ca,15340272,000000124671565,5,5,La personne qui m'a répondu m'a donné toutes les explications voulues à ma satisfaction. Par compte...je n'en dirais pas autant du service de vente ou de location d'appareils...la dernière fois un représentant à la voix presque inaudible et au français douteux  a réussi`a me faire accepter une location que je n'aurais peut-être pas pris avec les bonnes explications. Deux fois sur dix...des personnes du Québec m'ont répondu et j'ai été totalement satisfait et à ce moment j'aurais ABSOLUMENT recommandé Bell..mais aujourd'hui je n'en suis plus certain....Je suis rendu craintif à chaque fois que j'appelle pour des informations de peur de tomber sur ce genre de personnes...,
353857,20-APR-12,19-APR-12,Jamila,,fr,70.49.94.49,rollandearchambault@sympatico.ca,15344466,000000124663781,5,4,  Personne très gentille mais nous avions de la misère avec la ligne téléphonique.,4
353858,20-APR-12,18-APR-12,Victor Gabriel,,en,174.94.1.205,downtownkbrown2003@sympatico.ca,15325648,000000124642760,5,3,"Victor was great at resolving my outgoing mail issue on my sympatico account.  In fact it seemed all my accounts somehow got corrected, even though he said he could only remedy the sympatico account...well today I have the same problem again.  I'm not technical and I don't think I'm doing anything to create the problem...I will call again for help.",5
353859,20-APR-12,16-APR-12,Krishidhar,,en,184.146.109.34,j-jrattray@sympatico.ca,15299880,000000124595861,4,4,"I upgraded my Internet Service to Fibe 6 which included Advanced bell security. There was no notice to me that I would have to contact bell to have this upgraded, even though the upgrade to Fibe 6 was done at the scheduled time.
Also, I was not notified that the Fibe 6 upgrade was completed, but found out by checking my service.",5
353860,20-APR-12,18-APR-12,Radhika,,en,69.158.145.115,ralfal@sympatico.ca,15332218,000000124660879,5,5,,5
353861,20-APR-12,19-APR-12,Zaccheus,,en,184.147.238.116,vichelen@sympatico.ca,15346030,000000124675992,4,5,,3
353862,20-APR-12,17-APR-12,Ahmed,,fr,67.68.201.81,mrsaumur@sympatico.ca,15317896,000000124637395,5,5,"Mieux que ça serait difficile.  Un bon service courtois et professionelle.
Merci",5
353863,20-APR-12,19-APR-12,Reina,,en,69.158.170.143,luckfam@sympatico.ca,15341936,000000124684188,3,5,"No fault of the tedchnician who was very patient, but problem I was experiencing was my use of Google Chrome as my browser.
Once I changed to Explorer issue was speedily solved.",4
353864,20-APR-12,17-APR-12,Pascal,,fr,174.95.239.97,jade.maxime@sympatico.ca,15314330,000000124634900,1,1,"Nous avons appeler le 22 février pour faire canceller notre ligne téléphonique (avons 2 iphone avec vous)La dame a dit qu'il serait coupé dans les plus bref delais.( nous a meme donner 29 f/vrier, date a laquelle nous partions en voyage) De retour de voyage, nous avons vu qu'il étiat encore branché. MA conjointe appel 1 ere fois le 28 avril, la personne peut rien faire car ca doit être Maxime qui appel. Deuxième appel logé a Bell par Maxime, la personne ne comprends pas et dit vouloir faire des recherches, le cas est complexe pour cette personne ne parlant pas franc le francais, et cette personne raccroche la ligne au nez a Maxime. Maxime appel (3eme fois le 28 avril, attend 30 minutes avant d'avoir un comis) La personne ne voit pas que Maxime a bel et bien appeler le 22 février pour couper la ligne et m,ettre une ligne séche. La dame le 22 fev. nous a même offert un autre forfait internet. On a du débattre notre point, tous s'en fichait. On s'est carréement sentis impuissant face a cette situation. Maxime a demandé de parler au superviseur, celui-ci a dit qu'il ne voyait pas notre appel logé et que nous n'avions pas appeler Bell depuis 2008!!!!???? Finalement, le superviseur a dit qu'au lieux d'attendre les 30 jours requis pour annuler notre ligne téléphonique, il le ferait immédiatement.( car il devrait etre coupé depuis deja 2 mois!!!!) et vous nous avez aucunement crédité RIEN, nous avons du payer les 2 mois...) Nous sommes présentement le 20 avril et la ligne est TOUJOURS active.... NOus allons vous laisser quelques jours, car c'est trop frustrant d'appeler et d'attendre et de ne PAS recevoir de sservice de votre part. Nous songeons SERIEUSEMENT a aller avec Vidéotron. Merci et j'espere que notre histoire sera régler sous peu, car nous allons définitivement changer de compagnie. assez c'est assez!!",1
353865,20-APR-12,17-APR-12,Mohammed,,en,64.231.202.132,djripley1@sympatico.ca,15312006,000000124622385,5,5,Very pleased with the resolution of the problem.,4
353866,20-APR-12,19-APR-12,Hanene,,fr,67.68.69.123,moniquetrudel@sympatico.ca,15342990,000000124666596,5,4,,5
353867,20-APR-12,19-APR-12,William,,en,174.91.76.225,rodney.rourke@sympatico.ca,15344434,000000124677409,4,4,,5
353868,20-APR-12,19-APR-12,Jordan,,en,70.54.62.22,lynn.helpard@sympatico.ca,15341980,000000124672602,4,4,Canadian service tech who clearly speaks english without a heavy accent,4
353869,19-APR-12,16-APR-12,Kristen,,en,50.101.222.187,ron.french@sympatico.ca,15305886,000000124588163,3,4,it took 2.5 hrs on the phone with tech. to get on the internet,2
353870,19-APR-12,18-APR-12,Gilberto Jose,,en,64.231.241.68,gordon.li@sympatico.ca,15326896,000000124653094,5,5,none,5
352276,18-APR-12,17-APR-12,Suraj,,en,50.101.157.80,l.hewitson@sympatico.ca,15315890,000000124637668,5,4,I don't think there is anything as Suraj seems to have corrected the issue.,4
352277,19-APR-12,17-APR-12,Brenda,,en,66.206.224.180,chiasson41@bell.net,15310940,000000124617445,2,2,have someone with the language I can understand (CANADIAN ENGLISH),1
352278,19-APR-12,18-APR-12,Sabrine,,fr,70.24.180.134,45chiot@bell.net,15322268,000000124650988,5,5,"En ce qui me concerne, les services de l'agent Mme Sabrine étaient au-dessus de mes attentes. Elle a démontré patience, professionalisme et savoir-faire. Bravo et merci!!",5
352279,19-APR-12,18-APR-12,Gopinath,,en,74.12.46.107,7460785@bell.net,15322282,000000124650852,5,5,very helpful,5
352280,19-APR-12,18-APR-12,Dashrathan,,en,70.49.148.37,primeg@sympatico.ca,15332058,000000124649787,5,4,,5
352281,19-APR-12,18-APR-12,Grace,,en,70.27.10.248,myboy1@sympatico.ca,15331110,000000124662238,5,4,"Nothing, your associate was great, please convey my sincere appreciation for her assistance.",5
352282,19-APR-12,18-APR-12,Mohan,,en,76.69.69.240,samandwaheed@sympatico.ca,15333086,000000124659472,5,5,"Nothing, Bell Customer service is best in class.",4
352283,19-APR-12,18-APR-12,Achref,,fr,74.15.207.208,shirleygalardo@bell.net,15333452,000000124641756,5,5,rien du tout,5
352284,20-APR-12,18-APR-12,Pratiksh,,en,74.12.180.80,rllobb@sympatico.ca,15332618,000000124652346,2,2,"my call had nothing to do with internet service,it was to register for an ebill which I find utterly ridiculous in the first place,is Bell that hard up that they now need to start charging $2.00 for a paper bill,it's enough to make one go with another provider which we are seriously considering.",2
352285,20-APR-12,19-APR-12,Malik,,en,206.177.43.75,thomasbri@bell.net,15345704,000000124684173,5,5,,5
352286,20-APR-12,19-APR-12,Aqeel,,en,207.164.79.61,acowan1@sympatico.ca,15335558,000000124678550,5,5,,5
352287,20-APR-12,19-APR-12,Suresh,,en,184.148.12.59,domainie@sympatico.ca,15338178,000000124682449,4,4,"I continue to suspect Bell manipulates speed in order to control customer consumption.

That is nothing to do with my experience with the ccs rep.",3
352288,20-APR-12,19-APR-12,Caroline,,en,184.147.7.156,hartigan@sympatico.ca,15339610,000000124677329,5,5,Nothing...excellent service,5
352289,20-APR-12,19-APR-12,Luis,,en,76.68.55.62,gord.nicholson@sympatico.ca,15339370,000000124672414,5,5,,3
352290,20-APR-12,19-APR-12,Twinx,,en,67.70.116.191,pat.max@sympatico.ca,15343522,000000124663504,5,5,,5
352291,20-APR-12,19-APR-12,Francis,,en,174.95.153.212,myriam.zagar@bell.net,15343162,000000124664574,4,4,"I wish you had a cheaper offer for seniors who use the computer to answer emails - just a few hours, if any, a day.",3
352292,20-APR-12,19-APR-12,David,,en,64.231.46.231,monty_80@sympatico.ca,15343000,000000124665846,5,5,,5
352293,20-APR-12,19-APR-12,John,,en,70.27.30.192,susan108@sympatico.ca,15345360,000000124680562,5,4,"Better training, on how to handle customer requests, and when to refer. The CS rep kept repreating ""I understand"". She didn't, and didn't know what else to say. I asked to speak to a Manager, and was passed along. ",4
352294,20-APR-12,13-APR-12,Danny,,en,74.14.111.174,dufault.family@sympatico.ca,15273792,000000124557443,5,5,publish the fact the you have a Loyalty department ... it makes loyal customers aware and worthy of the experience,5
352295,20-APR-12,17-APR-12,Yosimar,,en,184.147.37.35,jsornberger@sympatico.ca,15315306,000000124632385,5,5,Nothing. Service was first-rate.,5
352296,20-APR-12,19-APR-12,Sofien,,fr,76.67.189.41,morindanis@bell.net,15343022,000000124664324,5,5,,5
352297,20-APR-12,19-APR-12,Domnic Francis,,en,74.15.93.3,pdroy@sympatico.ca,15343656,000000124668868,5,5,Nothing to recommend. Service was great!,5
352298,20-APR-12,19-APR-12,David,,en,69.159.2.65,glziegler@sympatico.ca,15339326,000000124673466,4,5,,5
352299,20-APR-12,19-APR-12,Hussain,,en,65.92.42.21,h.lotimer@sympatico.ca,15339536,000000124666193,5,4,"Improve the registration form so that I would not have had the frustration of trying to register 4 times with help 3 of the times that was totally useless.
I'm still finding the form difficult to navagate, but that may improve with time, or a few more calls for help.",2
352300,20-APR-12,19-APR-12,Mohammed,,en,69.158.161.193,ron.marg@sympatico.ca,15344480,000000124666872,5,,Do not know yet.,4
352301,20-APR-12,19-APR-12,Emna,,fr,65.92.170.99,jpaquette@bell.net,15340854,000000124673065,4,3,,4
352302,20-APR-12,19-APR-12,Olfa,,fr,70.30.208.58,colette.de@sympatico.ca,15337416,000000124663239,4,4,,5
352303,20-APR-12,19-APR-12,Karen,,en,70.51.216.95,beaulieu2@sympatico.ca,15336356,000000124671382,1,3,Listened,1
352304,20-APR-12,19-APR-12,Priyojoy,,en,184.148.132.90,pat.ray.home@bell.net,15343526,000000124666201,4,4,Asking to remote dial into a customers computers does not allow the customer to understand the problem or how to resolve in the future.  Most people would prefer to have a technical representative step them through the search and problem resolution.,5
352305,20-APR-12,19-APR-12,Jordan,,en,70.26.48.209,ksanderson@bell.net,15341348,000000124673133,5,5,nothing,4
352306,20-APR-12,18-APR-12,Mike,,en,64.229.236.200,manddsmith@sympatico.ca,15329956,000000124645979,1,1,I called for help with set up for paperless bill paying. The staff i spoke to on calls was unable to help me with the technical process needed. I was referred to the Tech Dept. THis call eventually solved once the staff person understood that I wanted to download an print bill details. Why must the technical process be so hard to understand and so hard to access? I am not part of the new tech age!,3
352307,20-APR-12,16-APR-12,Mel,,en,69.156.155.229,bevbrai@bell.net,15295160,000000124597952,5,4,,5
352308,20-APR-12,15-APR-12,Zied,,fr,76.67.197.244,brunogemma@bell.net,15287536,000000124584372,4,3,,4
352309,20-APR-12,19-APR-12,Tine,,en,69.156.81.12,lynndab@sympatico.ca,15341986,000000124664865,3,3,In Dec 2011 I put my internet and home phone service on suspension.  I go south annually and it is the first time I took advantage of this service.  I spoke to someone called Sam who said he made note of the request then gave me a confirmation number.  Upon return I noticed my bills did not reflect the suspension.  After a few phone calls yesterday one of which I was told there was no record of my initial Dec call I finally got some credit.  I spent close to 2 hrs on the phone to clarify the problem.  I was not a happy camper.  But I will admit the Bell staff I spoke to were sympathetic and friendly.      .   ,3
352310,20-APR-12,19-APR-12,Rene Jose,,en,65.94.5.216,jevavlasblom@sympatico.ca,15340480,000000124674761,4,4,,3
352783,19-APR-12,18-APR-12,Hassen,,fr,65.92.82.76,richart@sympatico.ca,15332548,000000124647725,5,5,,5
352784,19-APR-12,18-APR-12,Oscar Ernesto,,en,65.92.67.167,gbutler32@sympatico.ca,15326600,000000124656650,5,5,nothing,5
352785,19-APR-12,18-APR-12,Kristen,,en,70.48.216.75,plarman@sympatico.ca,15331974,000000124642227,5,3,"Remove the $2.00 charge for my paper statement. This is nothing but another nickel and dime price gouge from another corporate monopoly! I will be carefully reviewing my subscription to Bell services, when my present contract expires!!! There are other services out there.",2
352786,19-APR-12,17-APR-12,Keerthi,,en,70.48.42.88,margaret.moran@sympatico.ca,15316832,000000124630464,4,4,,3
352787,19-APR-12,18-APR-12,Juan,,en,70.29.11.212,rgw3rd@sympatico.ca,15332494,000000124643874,5,5,,5
352788,19-APR-12,17-APR-12,Francis,,en,38.104.251.14,zintann@sympatico.ca,15322212,000000124633373,5,4,,4
352789,19-APR-12,17-APR-12,Mary,,en,174.88.49.240,bertjackson@sympatico.ca,15310096,000000124620079,5,5,,5
352790,19-APR-12,18-APR-12,Daniel,,en,184.145.73.55,rod.lacroix@sympatico.ca,15332756,000000124648998,4,3,Improve your compatibility between Ipads and sympatico internet service.,3
352791,19-APR-12,17-APR-12,David,,en,70.27.40.66,maric2@sympatico.ca,15316880,000000124621992,5,5,,5
352792,19-APR-12,18-APR-12,Karen,,en,64.231.208.189,margaret.synnott@sympatico.ca,15330050,000000124642136,5,5,Speak  a little clearer and louder. Voices too soft,5
352793,19-APR-12,17-APR-12,Udale,,en,70.50.110.132,gismoe@sympatico.ca,15313462,000000124619995,5,,"The rep that helped me was kind and solve the most of problem excetp when he got me in my internet e mail bill the system showed my old address of 1 and half ago so I asked him to correct. I was receiving my paper bill for my internet on the correct addres for the last 18 months but electronically my bill shows old address...so he said he called some other office to have it fix because he could not do it. I come home yesterday from work with a message telling me that I put in an order and they would come today the 19th to install my phone and internet...I flipped, why would I need new service when I have been under this new service with you since Oct10..I called last night and was told after 30minutes on hold that it has been cancelled but no explanation why I had an order and that order threatened to cancel my service.
I am so not happy you guys putting me into a panic...Why was that on order, explain to me. ",2
352794,19-APR-12,18-APR-12,Andrea,,en,174.95.146.205,lizbarrett@sympatico.ca,15329490,000000124639701,5,5,"The person I spoke to was fantastic and should be given a raise and promotion! Frankly, I haven't had very good experiences in the past talking to Bell, but she made up for all the negative ones. I was surprised to find out she was in Central America (after I asked her where she was) as her english was perfect. She gets ""5 stars"" from me.
Liz Barrett
Bell customer",5
352795,19-APR-12,18-APR-12,Naoufel,,fr,70.48.76.49,roger_roussel@sympatico.ca,15332766,000000124657908,5,5,out a bien ete pour la solution.............,5
352796,19-APR-12,16-APR-12,Juan,,en,70.51.218.17,lanceandlinda@sympatico.ca,15301718,000000124607350,3,1,Explain the reason that I was disconnected in the first place. I spent probably two hours on the phone and had to wait three days to get my service restored. I am not happy with Bell and no one has yet given me an explanation for my service interruption.,2
352797,19-APR-12,15-MAR-12,Oliver,,en,69.156.76.199,jean-paul.desforges@sympatico.ca,15253606,000000123941025,5,5,"Sorry you could not connect me WIRELESSLY; however the technician on line did his best.  My computer has to be adjusted.  I am waiting to call DELL for ALL adjustments required.
ASAP I sill get in touch with you to connect with my wireless Blue Tooth.
Thanks JPD",5
352798,19-APR-12,18-APR-12,Karla,,en,174.93.80.54,uri1982@sympatico.ca,15334524,000000124642087,4,5,"Quality of phone line to agent was poor, difficult sometimes to understand.",4
352799,19-APR-12,13-APR-12,Cristian,,en,70.26.93.245,thermac@bell.net,15271424,000000124539160,5,5,Nothing,5
352800,19-APR-12,18-APR-12,Sergio,,en,174.93.169.50,bluehaven1@sympatico.ca,15323830,000000124661435,3,,this is only the 5th time I have tried to resolve this problem. Spoke with many people.,3
352801,19-APR-12,17-APR-12,Jose,,en,184.146.117.194,wcthompson@bell.net,15321836,000000124631787,2,2,"communication it took four days to solve the problem and over two hours on the phone,i hit the correct person,on the morning of 18 April at 830am it took 15 minutes to solve the problem over the phone ,i was in high tech customer service for over 40 years ,bell in this instance could write a book on how not to solve a problem with a client",3
352802,19-APR-12,19-APR-12,,,en,184.147.210.49,,,,4,3,,5
352803,19-APR-12,18-APR-12,Mario,,en,70.24.115.115,susan.perreault054@sympatico.ca,15333904,000000124660457,5,4,,4
352804,19-APR-12,18-APR-12,Jose,,en,76.70.118.157,maddep@bell.net,15329876,000000124648066,5,5,nothing,5
352805,19-APR-12,14-APR-12,Eleanor,,en,70.55.39.39,larry.keller@sympatico.ca,15282678,000000124564531,5,5,Absolutely nothing!,5
352806,19-APR-12,16-APR-12,Basker,,en,74.12.160.98,ranjit.s@bell.net,15305242,000000124590391,1,1,,2
352807,19-APR-12,18-APR-12,Jay,,en,70.30.17.85,sudhamehta@sympatico.ca,15333868,000000124640149,4,4," reduce waiting time to get a representative.Every time I call Bell, it takes hours before my inquiry is attended and resolved.",5
352808,19-APR-12,13-APR-12,Helmi,,fr,76.68.171.24,mimi-sue@bell.net,15276028,000000124560878,4,4,,4
352809,19-APR-12,18-APR-12,Kate,,en,64.231.167.59,adroes@sympatico.ca,15322698,000000124646440,5,5,n/a,5
352810,19-APR-12,17-APR-12,Gabriela,,en,70.49.177.44,hharkness@sympatico.ca,15313930,000000124617714,4,4,,4
352811,19-APR-12,17-APR-12,Partha,,en,70.26.122.146,svmurillo@sympatico.ca,15320994,000000124615059,5,2,"Although the quality of the internet speed was resolved at the time of my call (Ping 51ms, Download Speed 2.12 Mbps, Upload speed 0.67Mbps). Two days later, I am stating to experience the same difficulties with my internet speed connection I had before (Now it is Ping 539ms, Speed 0.51Mbps, Upload speed 0.54). I would rather have the issue solved completely at that time, than have to call you every two days or so. Thanks.",4
352812,19-APR-12,16-APR-12,Marie,,fr,184.146.248.50,poitras.claire@sympatico.ca,15304992,000000124590705,1,1,quand vous pouvez pas fournir le service pourqoui c'est nous qui sommes pénaliser et qu'il faut payer pour le mois d'après meme si je suis déménager pour mon internet,3
352813,19-APR-12,15-APR-12,Manoranjith,,en,69.158.146.186,rob.rac@sympatico.ca,15292140,000000124586435,3,4,,4
352814,18-APR-12,17-APR-12,Siobhan,,en,174.91.76.8,rpic@sympatico.ca,15319872,000000124636350,4,3,"If I had more time, it could have been resolved.  I've got a feeling that Rogers Cable is blocking Sympatico access.",4
353315,19-APR-12,18-APR-12,Lotfi,,fr,70.26.236.236,introuvable@sympatico.ca,15327568,000000124641947,1,1,"le monsieur Lofti qui appris l'appel était déjà peu intéressé!  à sa demande, je lui ai donné mon no de tél... 819.246.8747...et répète 918.246.8447.  je lui réponds : 'wow vous êtes déjà fatigué, ça comme mal!'(je me questionne si je dois raccrocher et recommencer mon appel) et on part... dès les premières pages que l,on navigue, je lui spécifie que l'on veut envoyer un code à une adresse qui n'existe plus...peu importe il accepte.  Je ne venez de le prévenir (3-4 fois!) et voilà je suis rendue avec son superviseur....52 minutes rien n'est résolu je dois attendre un apppel d'un spécialiste ds les 24h",
353316,19-APR-12,18-APR-12,Aria,,en,64.229.44.148,gordoncwilson@sympatico.ca,15326900,000000124643007,5,5,Nothing -- it was done just right,5
353317,19-APR-12,17-APR-12,Harathi,,en,184.146.142.82,palmeida_5@sympatico.ca,15318458,000000124617019,4,4,,5
353318,19-APR-12,18-APR-12,Lorrey,,en,64.229.95.63,karmel.art@sympatico.ca,15328740,000000124640190,5,5,,5
353319,19-APR-12,18-APR-12,Matthieu,,en,184.148.150.196,ufton@sympatico.ca,15334508,000000124658413,5,5,"nothing , matthieu was very professional --- I had called again [ for a third time ] wanting to speak to a supervisor , as my two previous calls were a disaster --- he resolved my problem , even tho it was not something you normally attend to, --- but because of my 2 prior unsuccessful calls , he spent extra time and effort -- a credit to your company, thnx Matt.",5
353320,19-APR-12,17-APR-12,Marcos,,en,174.93.10.137,brucemino1@sympatico.ca,15310460,000000124615432,4,3,let me talk to someone in canada,3
353321,19-APR-12,18-APR-12,Madhu,,en,184.146.111.121,bternoway@sympatico.ca,15324062,000000124652054,5,4,"Fix it faster. I spent over 1 hour on the phone with Madhu. He was very nice and tried hard to fix my problem. My email got blocked by Bell for some reason. But, it shouldn't take over 1 hour to reset my email. Something is wrong with your system / process.",3
353322,19-APR-12,18-APR-12,Vladimir,,en,184.146.152.201,dvalin1@sympatico.ca,15325734,000000124662811,5,5,I had excellent help and service,5
353323,19-APR-12,18-APR-12,Vineet,,en,70.26.94.177,jbrisbin@sympatico.ca,15327906,000000124661705,5,4,,5
353324,19-APR-12,18-APR-12,Gilberto Jose,,en,65.95.176.248,erika01@sympatico.ca,15326038,000000124657559,5,5,nothing,5
353325,19-APR-12,18-APR-12,Katlin,,en,184.147.42.93,carolynspencer@sympatico.ca,15324268,000000124650174,5,5,completely satisfied,5
353326,19-APR-12,18-APR-12,Hadhemi,,fr,65.92.252.219,robert.bourgeois1@bell.net,15332678,000000124643000,2,2,j'ai été obligé de rappeller plus tard aller voir l'autre sondage ,2
353327,19-APR-12,17-APR-12,Naziha,,fr,70.53.216.181,jyrene.gauthier@sympatico.ca,15315416,000000124617952,2,,"la technicienne ( Nadia )tournait en rond, me faisant répéter les même test déjà fait plusieurs fois ce jour et les jours précédents.",2
353328,19-APR-12,18-APR-12,Elizabeth,,en,69.159.3.117,n_murphy@sympatico.ca,15331136,000000124651320,4,4,,5
353329,19-APR-12,18-APR-12,Elmer,,en,70.48.161.134,gemini2@sympatico.ca,15326636,000000124645839,3,3,you could have had your tech turn up on sundays 4hr window or the rescheduled 4hr window for wednesday hope he turns up in the 4hr window for next saturday or i'll be cancelling all my bell stuff,2
353330,19-APR-12,18-APR-12,Reina,,en,70.53.47.84,s.fishman@sympatico.ca,15333006,000000124656681,5,5,"well, you could have done the internet upgrade right the first time!  The entire upgrade was mishandled from the initial contact in Jan/Feb.",4
353331,19-APR-12,18-APR-12,Obe,,en,70.29.45.37,khbuss@sympatico.ca,15328904,000000124652218,1,4,Not have your customer service reps argue with the customer and tell them that they are a liar. Once the request to speak to a manager they shouldn't hang up on the person.,2
353332,19-APR-12,18-APR-12,Jenette,,en,76.64.76.205,ronoscott@sympatico.ca,15332820,000000124648550,4,3,"Removed cost of new modem, as i've paid on the old one for 10+ years. Had a little difficulty hearing as Jennette's voice is quite soft.",4
353333,19-APR-12,18-APR-12,Paola,,en,64.228.156.60,sergio4k@sympatico.ca,15333286,000000124642127,3,2,Find a solution why we are disconected from the internet so often throughout the day.... problem not solved..,2
353334,19-APR-12,18-APR-12,Luis,,en,174.94.13.189,moshe.elfassy@sympatico.ca,15330980,000000124657672,5,5,,5
353335,19-APR-12,18-APR-12,Marc-andre,,en,184.151.114.94,fiftyb@sympatico.ca,15326300,000000124645184,5,5,,4
353336,19-APR-12,18-APR-12,Sonia,,fr,184.144.183.105,croussin@sympatico.ca,15324902,000000124651794,5,4,,5
353337,19-APR-12,18-APR-12,Alicia,,en,70.29.26.225,rc.jackman@sympatico.ca,15332346,000000124660133,5,5,"She was very helpful, efficient and understandable.  ",5
353338,19-APR-12,18-APR-12,Dhanasekar,,en,184.146.153.233,davebeirnes@sympatico.ca,15325174,000000124654487,3,3,I could hardly hear the him,3
353339,19-APR-12,18-APR-12,Janice,,en,174.88.120.194,mhv1@sympatico.ca,15330568,000000124652959,4,4,COULD HAVE SOLVED THE PROBLEM SOONER,5
353340,19-APR-12,18-APR-12,Luis,,en,70.49.148.41,linda_goldthorpe@sympatico.ca,15329410,000000124649246,4,4,Not make it necessary to have to go to paperless bills but I AM NOT PAYING Bell another $2.00 a month to send me one.  My husband is deaf and doesn't use the internet and likes to see the bills so now I am obliged to go paperless whether I want to or not as my bills are already ridiculous.  Rogers again is definitely looking better all the time!!,2
353341,19-APR-12,18-APR-12,Kelly,,en,184.147.188.144,pdhawkeye@bell.net,15331754,000000124640996,4,5,,3
353342,19-APR-12,17-APR-12,Sheng,,en,198.103.167.20,shararag@bell.net,15320383,000000124629597,1,1,"I shouldn't be yelled at by a customer service representative from bell !! the lady kept yelling at me: listen to me, listen to me ...

that was shocking tome, I didn't know how to end the call quickly with such incompetent customer serv. rep from bell.",2
353343,19-APR-12,17-APR-12,Igor,,fr,65.93.129.16,realou@sympatico.ca,15319310,000000124619498,4,4,"Je n'arrivais pas à ouvrir ma facture et il y avait un problème dans le système chez Bell, Igor m'en a informé et j'ai attendu au lendemain pour réessayer d'ouvrir ma facture et le tout était revenu dans l'ordre. Il n'y avait rien d'autre à ce moment......",4
353344,19-APR-12,17-APR-12,Feres,,fr,70.53.139.180,mlegault_2@sympatico.ca,15317722,000000124632925,1,1,"Répondre à ma demande au lieu de me dire qu'on ne pouvait me donner aucun renseignement parce que je n'avais pas mon numéro de compte avec moi ou le montant payé de ma dernière facture.
Avant même de savoir ce que je désirais, on m'informait donc qu'on ne pouvait me donner aucune information.
Apparamment, mon nom, numéro de téléphone et adresse complète n'étaient pas suffisants pour qu'on daigne s'enquérir de ce que je désirais.
",2
353345,19-APR-12,17-APR-12,Julio,,en,70.26.91.137,groenin@sympatico.ca,15313648,000000124636326,4,5,"the phone line went dead at the end, not giving me a chance to thank the person helping me.",5
353871,19-APR-12,18-APR-12,Tabetha,,en,65.93.197.239,jwellsgfd53@sympatico.ca,15328654,000000124644453,4,4,,5
353872,19-APR-12,18-APR-12,Shinoj,,en,70.49.105.23,carol-anne.hamilton@sympatico.ca,15324228,000000124646692,1,2,"1.  I explained the issue to the person answering the call and then had to reexplain it to the ""Senior"" person.
2.  The Senior person was very confused about what was required and not very knowledgeable.
3.  When I asked for the model number of the modem that would be sent - she said ""the White One"".
4.  There was NO discussion of cost so I have to assume it is free.
5.  Anyways I have no idea of what is being sent to me, or what will be required to instal it.
6.  She told me her name was Lisa not the name you quote.
7.  Very frustrating and long call - seriously thinking of switching to Rogers.",2
353873,19-APR-12,14-APR-12,David,,en,174.89.61.170,barb.pluzak@sympatico.ca,15278932,000000124571692,4,4,,4
353874,19-APR-12,16-APR-12,Silumula Swathi,,en,70.26.174.73,j2bsharp@bell.net,15299928,000000124596353,3,4,the accent was difficult at times to understand so it made solving the problem harder to resolve.,5
353875,19-APR-12,18-APR-12,Julie,,fr,184.145.150.61,louisenlafrance@sympatico.ca,15329612,000000124644918,5,5,,5
353876,19-APR-12,18-APR-12,Rahma,,fr,70.49.77.152,sybourqu@bell.net,15333956,000000124643852,5,5,,4
353877,19-APR-12,18-APR-12,Cherif,,fr,70.26.234.138,chevy666@bell.net,15324488,000000124655847,1,1,Prendre un peu de temps supplémentaire afin de s'assurer que la cliente (épouse) ait réglé son problème.  ,1
353878,19-APR-12,18-APR-12,Gopinath,,en,74.12.43.24,linda.boychoff@sympatico.ca,15329400,000000124656992,5,5,good service,3
353879,19-APR-12,18-APR-12,Mario,,en,184.147.40.26,paulandmuriel@bell.net,15331688,000000124647799,5,5,"I was given a service window of 6 hours, 12-6 p.m. and I told the person booking the time that I had an eleven o'clock appt. but would be back for sure by 1215 to 1230 p.m. They told me there was nothing they could do if the service person showed up at 12 and I was not there I would lose the booking and have to re-schedule. I think a shorter booking window is required. They did take my cellphone # so the service personnel could contact me if I wasn't here which is a positive thing.",3
353880,19-APR-12,18-APR-12,Bryan,,en,70.26.92.116,jainglis@sympatico.ca,15327764,000000124641405,5,5,,4
353881,19-APR-12,16-APR-12,Jose,,en,67.70.113.157,pazapaz@sympatico.ca,15304648,000000124591040,5,5,nothing,5
353882,19-APR-12,18-APR-12,Amine,,fr,70.31.225.15,angelepoirier@sympatico.ca,15323114,000000124661445,3,4,"L'agent à qui j'ai parlé cet après-midi, (le 19 avril 2012) était impatient envers moi.
J'aimerais savoir ce qui s'est passé"" Pourquoi j'ai perdu l'accès à L'Internet? pendant 30 heures,c'est beaucoup.",3
353883,19-APR-12,18-APR-12,Padmanaban,,en,206.177.43.75,wmj.keel@sympatico.ca,15334928,000000124659095,5,5,,4
353884,19-APR-12,17-APR-12,Ashley,,en,184.146.168.87,ekelly_7@sympatico.ca,15312458,000000124624965,5,5,,5
353885,19-APR-12,18-APR-12,Sriram,,en,74.14.42.111,belecquej@sympatico.ca,15323598,000000124646288,4,5,I had difficulty understanding the heavily accented English speaker.,4
353886,19-APR-12,18-APR-12,Awatef,,fr,76.64.250.70,normandeparent@sympatico.ca,15331342,000000124653042,4,4,Pour ce probleme tout est correct sauf que votre sécurité Bell m a quand meme laché et jé du remplacer le disque dur avec des frais alors cette personne m a crédité les jrs sans service.Apres avoir marqué bloqué et scannez alors le systeme a cessé au deux tiers pour ne plus répondre gelé ben raide..alors je vous fais encore confiance malgré cela grace a cette jeune femme qui a été tres cool et compréhensive alors dites lui que jé apprécié son intervention Bien a vous P.A.Comeau,4
353887,19-APR-12,18-APR-12,Abid,,en,76.70.71.159,gandjmcinroy@sympatico.ca,15326544,000000124656383,3,4,I find it hard to understand the advisors. ,4
353888,19-APR-12,18-APR-12,Manindra Velpula,,en,65.92.21.172,hberco@sympatico.ca,15327216,000000124647020,5,5,I have had great difficulty with Bell service on past occasions to the point of seriously completely abandoning Bell for another supplier.  It is to be hoped that the courtesy an competence in solving the current problem will become the norm.,
353889,19-APR-12,18-APR-12,Jama,,fr,76.64.250.70,normandeparent@sympatico.ca,15331344,000000124655324,5,5,rien cette personne a été patiente et polie et m a bien dirigé pour retrouver la sécurité et me remettre sur internet.J apprécies car parfois des gens chez vous ne comprennent pas le besoin du client et la langue voir la communication est difficile mais cette personne m aaidé alors que je venais de recevoir mon ordi apres le changement du disque dur alors merci a lui de ma part Bien a vous P.A. Comeau,5
353890,19-APR-12,16-APR-12,Marcus,,en,198.103.146.133,ray.kaduck@sympatico.ca,15305280,000000124590448,3,4,"You cut off my e-mail without warning or compensation and you did not fix it for three days, simply because I was travelling. If you can't resolve these issues faster, you should get out of the business.",1
353891,19-APR-12,18-APR-12,Chantal,,en,99.254.226.219,valerie042@sympatico.ca,15334546,000000124646251,4,4,nothing,5
353892,19-APR-12,18-APR-12,Naoufel,,fr,184.144.167.182,mib.spec@sympatico.ca,15330572,000000124656436,5,5,Rien,5
353893,19-APR-12,18-APR-12,Yassine,,fr,184.144.167.182,mib.spec@sympatico.ca,15330574,000000124652804,5,5,Rien,5
353894,19-APR-12,18-APR-12,Ali,,en,74.12.44.26,jackieandpeter@sympatico.ca,15327691,000000124650821,4,4,,5
353895,19-APR-12,16-APR-12,Benjamin,,en,184.147.122.254,drummond@sympatico.ca,15297594,000000124605706,1,1,respond to my request,1
353896,19-APR-12,15-APR-12,Carolina,,en,66.252.151.10,ztesla@sympatico.ca,15293526,000000124576649,5,5,N/a,4
353897,19-APR-12,16-APR-12,Maria,,en,184.147.122.254,drummond@sympatico.ca,15297596,000000124607513,3,3,problems re-emerged the following day,2
353898,19-APR-12,16-APR-12,Harathi,,en,184.147.122.254,drummond@sympatico.ca,15297598,000000124589088,3,3,,4
353899,19-APR-12,18-APR-12,Victor Gabriel,,en,50.101.251.152,robert.switzer@sympatico.ca,15332692,000000124656101,3,3,Survey is difficult to answer with the questions presented - At the end I was told that a technician would come to the house between 5 and 9 PM to check the problem. The technician was at the house just before 5 - replaced the modem and had the internet back on in a very short period of time - so in the end very pleased with the service.,4
353900,20-APR-12,19-APR-12,Taoufik,,fr,76.65.151.40,mapatoine@sympatico.ca,15342136,000000124681808,1,1,"Trouver une solution autre que celle de désactiver l'anti-virus, car je l'ai déjà expérimenté avec un  autre technicien et on m'a volé mon carnet d'adresse et j'ai dû travailler pendant un mois à régler ce problème. Régler un problème en en créant un plus gros relève de l'incompétence.",1
353901,18-APR-12,17-APR-12,Iris,,en,74.14.149.49,stanley.gracie@sympatico.ca,15320748,000000124617781,5,5,,5
353902,18-APR-12,17-APR-12,Saba,,en,69.157.227.127,gordon.livingstone@sympatico.ca,15313557,000000124628455,5,5,nothing,5
353903,18-APR-12,17-APR-12,Ali,,en,174.89.29.210,romansgrandma@bell.net,15319740,000000124623183,5,4,,2
352311,19-APR-12,18-APR-12,John,,en,70.26.99.72,cesar.torreblanca@sympatico.ca,15324372,000000124656594,3,2,"Bring back the performance of my phone/internet system. 

A technician worked (very hard) for over 7 hours and the result is 'slow connectivity'.
Previously, I had achieved nearly the speed I was promised but only for about two weeks (received a credit for Bell - this is good - everybody happy). 

Lost internet completely (this is NOT good as part of our income depends on reliable access to the internet). Now, after over one day without internet, we have the slower speed again...
What's Bell going to do now? I really hope this gets escalated to someone who cares about keeping customers at Bell.",1
352312,19-APR-12,17-APR-12,Elyes,,fr,174.88.116.48,paul.bellerose@sympatico.ca,15318578,000000124638687,1,1,Je veux installer la fonction Vérification internet de Bell intégrée au Conseiller en services pour que mon ordinateur fonctionne mieux et ça ne marche pas....votre préposé me dit que c'est pas grave et que cette fonction ne sert à rien...alors pourquoi je paye pour cette fonction alors ???,
352313,19-APR-12,18-APR-12,Insaf,,fr,70.51.141.132,michael.langlois-aubin@bell.net,15330598,000000124643087,3,1,"Bonjou, j'ai téléphoné pour faire rajouter 120GB de données suplémentaire. L'option a été rajouté sans problème, cependant lorsque que je regarde dans mon libre-service je vois l'ajout du service de sécurité avancé que je n'ai jamais demandé.

Étant une option a 5$, je dois encore une fois appeler pour être sûr que tout est bien correct. Du temps perdu, et en tant qu'employé de bell moi-même, un option qui est rajouté sans en faire la demande est une vrai honte.

Si j'aurais la possibilité de tout faire en ligne, pour éviter de naiser au téléphone en tant qu'employé je le ferais mais l'option de m'assurer que rien n'est ajouter n'est pas disponible en ligne.
",4
352314,19-APR-12,13-APR-12,Jamie,,fr,74.12.231.72,evel@bell.net,15273964,000000124552085,4,5,"Non c'était très bien

Merci à toute l'équiper",4
352315,19-APR-12,18-APR-12,Lila,,en,70.51.120.81,rosiebeitel@sympatico.ca,15332874,000000124640440,5,5,,4
352316,19-APR-12,18-APR-12,Nischal,,en,174.89.172.218,tarori@sympatico.ca,15334072,000000124659350,5,5,"Nishal was awesome. He helped me
with cleanup and removed stuff that was slowing me down.  He also patiently answered all my questions and showed me some stuff on my computer I did not know about.  He was so informative and friendly and helpful. Thanks Nishal. Finally someone who knows what they are talking about. ",5
352317,19-APR-12,18-APR-12,Pradheep Kumaar,,en,67.70.92.168,klanspeck@sympatico.ca,15328956,000000124648403,1,1,"Where do I begin, on March 24 I called to complain about my internet being slow, after spending an hour and a half with two differnent representatives of your company, they finally sent out a tech to come to my home.  He showed up and spent sometime in our house, where upon he said that the speed tests were not where they should be for high speed and then left to fix the main terminal.  Then he came back and moved our modem from our main office to where the main phone line comes in.  He proceeded by adding a new phone line, which is hanging from over our driveway, across our neighbours front yard and driveway. He said to my husband that he could not fix it and that someone would call the next day. Finally, he called back at 5:00 and told me he could not fix the problem and that someone else would call.  I have contacted bell on several occasions and to no avail, have had no support or consideration. 
 With respect to speaking with your supervisor, Prabheep,he said that work was being done in the area because many of my neighbours were complaining about the slow speeds and that ""he would call me before his shift ended to let me know whether or not the problem was fixed"".  To no avail, another fail for your company.  I have not heard from him at all.  

I have called on seven seperate dates to have this situation resolved. 

I am further behind then when I intially called.  I am not yet able to use our main computer, since, your tech moved our modem on March 25. 

It would be greatly appreciated if someone would address this customer service issue that has yet to be resolved.  

As we are approaching one month since we intinally contacted you, we will seriously be considering cancelling all Bell services, if this issue is not resolved by the next invoice date.

Regards, 
Lynne Speck

I can be contacted by phone 905-985-1004 or email at klanspeck@sympatico.ca.  I would like to have this resolved as soon as possible.

",1
352318,20-APR-12,18-APR-12,Mireille,,en,174.91.59.83,gdiioia@sympatico.ca,15326620,000000124658360,5,4,Nothing,5
352319,20-APR-12,18-APR-12,Marco,,en,65.92.23.46,82rx7@bell.net,15322286,000000124656112,4,4,,3
352320,20-APR-12,19-APR-12,Abdul,,en,64.231.198.159,gmcarman@bell.net,15339334,000000124682074,5,4,,4
352321,20-APR-12,19-APR-12,Denise,,en,184.146.128.65,dutchy@bell.net,15338350,000000124664135,3,2,"Due to the increaseof people now purchasing tablets, more information should be updated for the tech. side of Bell.",4
352322,20-APR-12,19-APR-12,Darwin,,en,184.146.128.65,dutchy@bell.net,15338352,000000124665370,3,3,Once again not enough knowledge known about the new tablets and their intergration with the desk top computers,4
352323,20-APR-12,19-APR-12,Kaouther,,fr,70.52.25.108,pascal.chene@bell.net,15343504,000000124664369,4,5,Rien de plus.,5
352324,20-APR-12,18-APR-12,Jose,,en,174.88.81.166,madmac15@sympatico.ca,15329892,000000124641117,5,5,Nothing.  I was impressed with the gentleman that helped me out.  Thank you.,5
352325,20-APR-12,19-APR-12,Eddy,,en,174.88.67.169,dowusu@sympatico.ca,15338260,000000124682712,5,5,,5
352326,20-APR-12,19-APR-12,Jamie,,en,184.148.179.109,klroy@sympatico.ca,15341308,000000124683073,5,5,,4
352327,20-APR-12,19-APR-12,Kayange,,en,65.95.90.193,gordon.jackson@sympatico.ca,15339380,000000124664767,5,5,,5
352328,20-APR-12,19-APR-12,Makram,,fr,74.15.156.19,alaincote_603@sympatico.ca,15335706,000000124682761,1,1,avoir quelqu'un de compétent au téléphone et qui ne nous traite pas comme des imbéciles,
352329,20-APR-12,19-APR-12,Ahmed,,fr,74.15.156.19,alaincote_603@sympatico.ca,15335710,000000124679501,1,1,avoir quelqu'un de compétent au téléphone,
352330,20-APR-12,19-APR-12,William,,fr,74.15.156.19,alaincote_603@sympatico.ca,15335708,000000124684432,5,5,"Nous avions avant cet appel parlé avec trois autres personnes qui n'étaient pas capables de résoudre notre problème mais quelle chance avons eu pour le quatrième appel de parler avec
WILLIAM Matricule : 600351 Ce jeune homme était en premier très poli, très aimable, comprenait notre situation , ne nous traitait pas comme des imbéciles enfin il était parfait. Vous devriez avoir plus de gens comme William au téléphone. Nous avons dû appelé au moins quatre fois dont l.avant dernier n'apparait pas sur la liste de sondage dont vous nous demander de répondre.
Si jamais vous désirez plus de détail, veuillez communiquer avec nous par téléphone il nous fera plaisir de vous parler.
Encore une fois, FÉLICITATIONS à William no: 600351",5
352815,18-APR-12,17-APR-12,Mohd,,en,67.71.139.65,maggieriley@sympatico.ca,15316686,000000124619449,3,4,"i felt that as helpful as my technician was, he was not totally confident with my computer (mac) and once he did go above and beyond his requirements...he also argued that bell was unable to provide a solution to my problem.  he brought the supervisor in and together we did solve the problem but at times i felt like i was leading them, and i am no techy at all...If there was anything of this to take away, it is that he maintained a situation was impossible to resolve when intellectually i knew that to be absolutely impossible.  otherwise, bell would be losing customers hand over fist.",3
352816,18-APR-12,17-APR-12,Will,,en,74.15.24.220,gramsay1@sympatico.ca,15313608,000000124621338,1,1, Install Internet checkup,1
352817,18-APR-12,17-APR-12,Luis,,en,64.231.2.230,normicki@bell.net,15318278,000000124621101,5,5,"Not a thing!!The representative was prompt, courteous and helpful!!",5
352818,18-APR-12,16-APR-12,Fatma,,fr,199.184.38.5,p.diiorio@sympatico.ca,15304362,000000124593386,5,5,"Rien d'autre, le service etait tres bien gere. Ma reponse au point 4 ce-dessous n'a rien a voir avec l'exellence du service de support mais plutot sur la qualite et fiabilite des services BELL",3
352819,18-APR-12,17-APR-12,Sean,,en,174.89.28.55,william.f.johnson@sympatico.ca,15321898,000000124620532,4,4,,4
352820,18-APR-12,17-APR-12,Charles,,en,74.12.147.113,thestephenson91@sympatico.ca,15321304,000000124623261,5,4,,5
352821,18-APR-12,17-APR-12,Victor Gabriel,,en,174.95.217.97,treehouse333@sympatico.ca,15321500,000000124619412,5,5,"All the bases were covered, Problem solved quickly and efficiently",5
352822,18-APR-12,17-APR-12,Lahouari,,fr,74.14.211.54,daniel.boulanger4@sympatico.ca,15311490,000000124621879,5,5,,4
352823,18-APR-12,17-APR-12,Mathew,,en,65.94.96.31,samir.rezkalla@sympatico.ca,15320082,000000124619605,5,5,every thing was excellent.,5
352824,18-APR-12,17-APR-12,Arun,,en,184.146.81.2,J.Shedd@bell.net,15308814,000000124618823,4,5,"Arun was fantastic in reasulving my
computer issue so quickly; he's very
effichient & knowledgeable.",5
352825,18-APR-12,17-APR-12,Slah,,fr,70.30.156.39,moniquepageau@bell.net,15317816,000000124633806,1,1,"
 Montrer a vos employes comment fonctionne un ordinateur, il ne savent pas ci, il ne font pas ça, alors il sont la pour pourquoi, alors faire leur suivre un cours , urgence urgence urgence s.ilvous plait",1
352826,18-APR-12,17-APR-12,Aida,,fr,67.68.115.62,RUELLANDJOACHIM@sympatico.ca,15308908,000000124621055,5,5,"Vous n`auriez pas pu faire mieux,je suis entièrement satisfait.
Merci beaucoup pour votre patience avec moi Mde Aida
Bonne journée Joachim Ruelland",5
352827,18-APR-12,17-APR-12,Ashley,,en,64.231.198.62,dojean6@sympatico.ca,15312072,000000124616651,4,3,"Since it was your loyalty dept. on Feb. 22 nd who suggested I be given free modem rental for one year and did not send in the work order I was required to check again yesterday. The new operator sent in an other work order  B37Z84C8 to be effective next month. She also said I might be charged for breaking my contract  but it wouyld be waived when I phoned. Since I was NOT the one who suggested I get the modem free for one year ( therefore ""breaking"" my contract ) , I do not know why I will possibly required to hang on  the phone until. my new request is answered. It takes a long time to get through to one your employees, then time until she or he comes up with a solution which is still not definite ! ( work orders not followed )  Frankly I would just like to get a price on my all in one  bill which holds for a period of time. It is enough to make one wish to go back to sending smoke signals !!  ",3
352828,18-APR-12,16-APR-12,Pradheep Kumaar,,en,70.29.45.165,jaybee@bell.net,15300168,000000124596443,2,2,"Have a better command of the english language.
Or better yet, let us talk to a Canadian.",1
352829,18-APR-12,17-APR-12,Prem,,en,174.88.15.97,FSchroeder@bell.net,15308778,000000124613636,2,1,"Please see the previous surey I just filled out with my comments and as I said today's service appt. is your last chance to get it right.
Frank Schroeder",1
352830,18-APR-12,16-APR-12,Naziha,,fr,70.48.109.232,helene.dufresne@sympatico.ca,15299384,000000124608106,5,4,,4
352831,18-APR-12,16-APR-12,Mohamed Amine,,fr,70.48.109.232,helene.dufresne@sympatico.ca,15299386,000000124607188,5,4,,4
352832,18-APR-12,17-APR-12,Alex,,en,64.229.168.205,leofrances@sympatico.ca,15316116,000000124635070,5,5,"Nothing, I was very satisfier. Also he was very pleasant.",5
352833,18-APR-12,17-APR-12,Carrie,,en,76.69.54.22,ccollings2@bell.net,15310758,000000124620355,3,2,Don't put the ownus on the customer to avoid a charge for paper billing for the internet. It is ridiculous that a person with only a phone can recieve a paper bill and just becaue I have internet you split same and want to charge if I don't give advis you.   ,1
352834,18-APR-12,17-APR-12,Salvador,,en,70.52.177.163,sajj@sympatico.ca,15320050,000000124635968,5,5,,5
352835,18-APR-12,16-APR-12,Celina,,en,69.158.83.176,kendra_hill@sympatico.ca,15301342,000000124592306,4,4,"I think this issue could have been resolved 8 weeks ago and definitely 4 weeks ago when I called March 22, 2012",3
352836,18-APR-12,17-APR-12,Siobhan,,en,70.26.36.110,robert.gordon5@sympatico.ca,15319618,000000124628823,5,5,,4
352837,18-APR-12,17-APR-12,Basker,,en,65.92.207.86,elpark@sympatico.ca,15312524,000000124626190,5,5,,5
352838,18-APR-12,17-APR-12,Diaraye,,fr,76.69.181.250,lixiao-feng@bell.net,15316312,000000124621330,4,4,,4
352839,18-APR-12,17-APR-12,Snehalatha,,en,70.27.233.97,morozgm@sympatico.ca,15317834,000000124615373,5,5,"I believe that it would be helpful for customers for Bell to provide clear instructions on the various requirements with regard to user names, passwords, etc., with regard to internet connection, email and My Bell.  Do all these connections need to have different names and passwords?",5
352840,18-APR-12,17-APR-12,Flahi,,fr,174.92.191.145,coutu.danielle@sympatico.ca,15311290,000000124625982,5,5,,5
352841,18-APR-12,17-APR-12,Evan,,en,174.89.216.242,henry.willberg@sympatico.ca,15313915,000000124619104,5,5,I returned a modem promptly. It was well documented. Your sub-contractor definitely received it. Receiving a non receipt of modem letter should never of happened in the 1st place.,5
352842,18-APR-12,17-APR-12,Adithya,,en,70.30.53.4,studiopavas@sympatico.ca,15320884,000000124623979,3,3,"My inbox email has been toubleing up 3 times in the past 4 weeks.The tech reps support from Elsavador was ggod and fast. This time the tech rep from India
took longer to fix ( 60 mintes?) so I had  to leave him in my email account because I had to leave for work.
The program he used was very different from what they used before. Also his English was hard to understand. Do no tlike Bell having tech rep outside of Canada as my bill and Bells' profits are high.Because of Federal/provinical Tax breaks that Bell enjoys the reps should be in Canada. ",2
352843,18-APR-12,14-APR-12,Luis,,en,67.70.47.242,rndtuit@sympatico.ca,15284792,000000124568721,5,4,,4
352844,18-APR-12,17-APR-12,Basker,,en,65.94.113.83,peterfillman@sympatico.ca,15318758,000000124619644,5,5,nothing,5
353346,19-APR-12,18-APR-12,Houcem,,fr,65.94.180.104,jbeauchamp8@sympatico.ca,15327894,000000124642940,4,4,Jai eu beaucoup de dificulté a comprendre se qu'il me disait.Mais ont est parvenue a acomplir le travail.,5
353347,19-APR-12,18-APR-12,Kali,,en,70.55.31.245,grosstrong@sympatico.ca,15327006,000000124659733,5,5,,5
353348,19-APR-12,18-APR-12,Marouen,,fr,69.159.134.209,jybacle@sympatico.ca,15328666,000000124661831,5,5,voir appel antérieure la semaine derniere et j' ai été répondu par une femme tunisienne qui n'a pas les compétences de régler les problèmes techniques au téléphone ,5
353349,19-APR-12,18-APR-12,Susy,,en,206.130.173.60,pankhurst1@sympatico.ca,15331560,000000124655875,5,5,Very Happy with the service,5
353350,19-APR-12,18-APR-12,Ashley,,en,174.94.32.252,tomsand@sympatico.ca,15334380,000000124649127,5,5,nothing,5
353351,19-APR-12,18-APR-12,Salma,,fr,174.95.238.96,mcguenette@sympatico.ca,15330406,000000124643480,5,5,,5
353352,19-APR-12,18-APR-12,Manel,,fr,74.12.224.122,sheila.c@bell.net,15333390,000000124643369,5,5,j'aimerai pouvoir utiliser mon telephone aupres de mon ordi comme avant.,3
353353,19-APR-12,18-APR-12,Catherine,,en,184.146.150.74,pedjole@sympatico.ca,15331762,000000124646660,5,5,"you could have had applied promotion approved to me at the time of approval, not after three customer support calls I had to make",4
353354,20-APR-12,19-APR-12,Henry,,en,67.71.23.45,dilipk@sympatico.ca,15338102,000000124663741,5,5,I was more than satisfied.I had no more expectation.,5
353355,20-APR-12,19-APR-12,Michelle,,en,76.65.47.135,dave.richards@sympatico.ca,15337772,000000124663673,5,4,,3
353356,20-APR-12,19-APR-12,Hamdi,,fr,216.208.211.34,jeansauve@sympatico.ca,15340390,000000124664292,2,5,"J'ai retiré mon abonnement à Super Écran et puisque c'était payé jusqu'au 16 mai, on devait me garder le service jusqu'à cette date. Alors, on m'a retiré le service super écran le jour même et j'ai du téléphoner à nouveau pour ré-établir ce service. 
Aussi, je suis très déçu et frustré de ne pas avoir accès à internet Haute vitesse, alors que Bell nous force à prendre la facturation électronique, malgré une lenteur de transmission. ",3
353357,20-APR-12,19-APR-12,Chuck,,en,174.93.70.225,ted35@sympatico.ca,15345592,000000124671481,5,5,,5
353358,20-APR-12,19-APR-12,Rabeb,,fr,70.26.52.108,lisetteamor@bell.net,15341758,000000124664456,5,5,"CE COMMENTAIRE NE CONCERNE PAS CET APPEL QUI FUT SATISFAISANT. MON COMMENTAIRE PORTE SUR UN AUTRE APPEL QUI ME DEMANDAIT SI J'ÉTAIS SATISFAITE DE LA FACTURATION ET J'AI RÉPONDU PAS DU TOUT, MAIS J'AI DEMANDÉ QUE L'ON ME RAPPELLE CAR J'ÉTAIS AU TÉLÉPHONE AVEC UNE URGENCE MÉDICALE; ON M'A PROMIS DE ME RAPPELER LE LUNDI 16 AVRIL À 10H30 ET J'ATTENDS TOUJOURS CET APPEL. Y-A-T-IL QUELQU'UN CHEZ BELL QUI FAIT LE SUIVI?",3
353359,20-APR-12,19-APR-12,Arush,,en,174.93.70.225,ted35@sympatico.ca,15345594,000000124675484,5,5,,5
353360,20-APR-12,19-APR-12,Guylaine,,en,67.70.82.96,sylviacub@bell.net,15345448,000000124672363,2,,I don't know why you have to be on the phone for a half an hr to get to the problem you have .Why is there so many different department and why can't one department know what the other one as did it is a wast of time and money to keep going from one department to another. when you phone in for a problem why is there so many voice mail it just makes me want to hang up instead of going through all the voice mail and I know a lot of people think the same way,2
353361,20-APR-12,19-APR-12,Yosra,,fr,76.69.207.46,poirier_p@sympatico.ca,15343858,000000124672419,2,2,écouter au lieu de suivre les étapes à l'Écran ..... manque de suivi dans les appels .  J'ai appelé PLUSIEURS fois pour le même problème et on continue BÊTEMENT  à me faire refaire les mêmes étapes  .... stériles,2
353362,20-APR-12,19-APR-12,Jay,,en,70.28.233.230,steve.earle@sympatico.ca,15345236,000000124671757,5,1,"Actually fix the problem. A bell technician working on a pole caused the problem. It took me awhile to realize it was a Bell problem. When I called Jay the discovered the problem but it was going to take 36 hours to fix. My view is that you caused it and so you should fix it quickly.

Jay was helpful, the response was not.",1
353363,20-APR-12,19-APR-12,Mohamed Achref,,fr,65.92.212.248,diane.cote57@bell.net,15338060,000000124670415,5,5,,4
353364,20-APR-12,19-APR-12,Vaishnavy,,en,184.148.237.156,amyli@sympatico.ca,15335876,000000124667049,4,3,,3
353365,20-APR-12,19-APR-12,Samson,,en,64.231.61.66,rayzab@sympatico.ca,15344118,000000124666252,5,5,,5
353366,20-APR-12,17-APR-12,Mildred,,fr,174.93.174.238,alainsimard51@sympatico.ca,15309238,000000124621516,5,5,"Le tout s'est concrétisé à mon goût.La personne était très décisive.Habituellement, je sais que 100% est facile à mettre, mais je le mets avec plasir. De plus sans le demander, le tout a été mis en émail et le tout était comme nous l'avions dit. ",5
353367,20-APR-12,19-APR-12,Walid,,fr,174.92.191.149,pi.lussier@sympatico.ca,15343768,000000124668828,3,4,"J'aurais aimer avoir parlé avec un québécois au Québec, je paie pour un service québécois.",2
353368,20-APR-12,18-APR-12,Zied,,fr,174.91.246.186,evasionmlh@sympatico.ca,15326098,000000124660072,2,3,Me donner des explications complémentaires.,4
353369,20-APR-12,19-APR-12,Mary-Jane,,en,184.147.212.208,l.thompson@sympatico.ca,15341420,000000124671605,5,1,you did OK but the problem is still there ..  so I got the tech coming on Saturday again  .. maybe this will be the last time ..  I have a wire that is causing this problem and when anyone is moving around in the  house I guess it  acts up .. so I'm going to get a plug checked and find out another way  ..  maybe move the phone from that plug like we did the modem already  ..,5
353370,20-APR-12,19-APR-12,Pamela E,,en,67.70.46.234,mckayradar@sympatico.ca,15342542,000000124675565,3,3,"The first call was not very helpful, the second call was very helpful",2
353371,20-APR-12,19-APR-12,Garry,,en,74.15.61.96,pittmanz@sympatico.ca,15343814,000000124664188,5,5,The Bell organization could have informed loyal customers of new deals available to them as Bell knows their e-mail addresses.  This would help the company retain loyal customers in these uncertain times.  ,4
353372,20-APR-12,19-APR-12,Jorge Alberto,,en,184.147.201.236,jeffmccabe@sympatico.ca,15340414,000000124665207,5,5,,5
353373,20-APR-12,19-APR-12,Milo,,en,174.91.46.54,lihill@sympatico.ca,15341674,000000124664354,5,5,"Since it was just an inquiry re a recent phone call there was nothing 
required other than a direct answer",5
353374,19-APR-12,18-APR-12,Sergio,,en,70.26.64.66,jwillcock@sympatico.ca,15328660,000000124661487,5,5,given me a free vacation !,5
353375,19-APR-12,18-APR-12,Jordan,,en,174.88.25.114,pthiessen7@sympatico.ca,15332084,000000124661686,5,4,nothing,5
353376,19-APR-12,16-APR-12,Juliio,,en,69.158.169.213,b.wightman@sympatico.ca,15294852,000000124600866,5,5,,5
353377,19-APR-12,18-APR-12,Faouzia,,fr,66.130.93.136,mcdlaplante@bell.net,15330392,000000124645640,3,4,"j,aimerais avoir des prix moin elevé,qu,ils soit equivalent a vidéotron pour une vitesse équivalente,je ne trouve pas cela juste de payer plus cher chez bell pour un service internet plus lent,,,voila mon opinion personnel,,",2
353904,20-APR-12,18-APR-12,Marco,,en,70.50.89.155,kohut_matthews@sympatico.ca,15328998,000000124661626,1,1,"Followed through on promise to send out new modem in 3-5 business days when I called Apr 8.  Had service technician arrive on Fri PM not Thu evening, as requested.  Avoid the 7 transfer calls when I phoned in Apr 18 to reschedule the appt.  Better connection when I tried to talk to Loyalty personnel.  Better sense that Bell values me as a loyal customer by automatically offering competitive rates.",2
353905,20-APR-12,19-APR-12,Janie,,fr,174.94.106.102,nicole002@sympatico.ca,15343258,000000124670365,4,5,"Améliorer les frais téléphonique de longue distance, si possible.",5
353906,20-APR-12,19-APR-12,Megan,,en,70.54.11.22,randymoncrieff@sympatico.ca,15344046,000000124668493,5,4,The nature of my call was about my bill. The call experience was fine it was charge I was given without being aware of why it was even on the bill. Apparently a one time charge of $49.95 for modem rental. ,
353907,20-APR-12,19-APR-12,Olivier,,en,76.69.31.65,wilfred.freeman@sympatico.ca,15346232,000000124667872,5,5,can't think of anything,5
353908,20-APR-12,19-APR-12,Suresh kumar,,en,70.31.182.134,jen.janzen@sympatico.ca,15340422,000000124678076,4,4,,4
353909,20-APR-12,19-APR-12,Ericka,,en,70.51.252.217,greig2@sympatico.ca,15339438,000000124674975,4,4,On the phone I have trouble understanding a person that has an mother tounge that is not English.,4
353910,20-APR-12,19-APR-12,Edgardo,,en,65.94.213.170,jcd_esq@sympatico.ca,15340281,000000124677237,5,5,I had a little problem hearing and understanding your customer service person but he was patient and understanding and took his time when  I requested he talk a little slower so I could pick up all he was saying.,5
353911,20-APR-12,19-APR-12,Nkunzi,,fr,173.176.163.87,andrew.keny@sympatico.ca,15335916,000000124668954,1,,Premièrement engager des gens qui comprenne le français et bien. La seul fois ou j'ai eu affaire a un québecois ça très bien été. Mais hier j'ai dû parler a 4 personnes et c'est pas certain que mon problème est règler. J'ai toujours des factures de Bell et sa fait bientôt 1 an que je ne fait plus affaire avec vous. J'ai tjs eu des problème avec Bell et je suis bien heureuse de ne plus faire affaire avec vous. C'est la pire compagnie qui soit. Et quand je peut convertir les gens a une autre cie je le fait avec plaisir.,1
353912,20-APR-12,19-APR-12,Andre-Emilie,,en,70.50.181.179,Robertof@bell.net,15335388,000000124683428,1,2,"I called to simply cancel leafs tv. One thing.  I get
An email saying I cancelled leafs tv, tsn hd,
And I hd sports, and nba sports.? There was no
Mention of adding anything! On top of this , tsn stopped working , and is now off my guide! So disappointed",2
353913,20-APR-12,19-APR-12,Lisa,,en,74.12.251.188,al.perkins@sympatico.ca,15335686,000000124666496,5,5,,4
353914,20-APR-12,18-APR-12,Dan,,en,67.70.153.40,jmercado1@sympatico.ca,15328252,000000124662503,5,5,,4
353915,20-APR-12,19-APR-12,Mohamed,,fr,184.144.228.33,acbesner@sympatico.ca,15335548,000000124676961,5,4,,5
353916,20-APR-12,19-APR-12,Lohith,,en,76.65.56.247,mcguirelloyd@bell.net,15342532,000000124666920,5,5,,5
353917,20-APR-12,19-APR-12,Daniella,,en,67.68.63.131,cuthile@bell.net,15337528,000000124679151,5,5,Don't have the problem in the first place.,2
353918,20-APR-12,19-APR-12,Jonathan,,en,65.94.135.80,fred-helga.schopf@sympatico.ca,15338960,000000124672595,5,5,,4
353919,20-APR-12,19-APR-12,Ivette,,en,174.89.127.62,charles_low@sympatico.ca,15337138,000000124666870,5,5,"Easier, faster access to tech rep.  Too many automatic voice / options",5
353920,20-APR-12,19-APR-12,Andrew,,en,76.67.43.79,hthibaul@sympatico.ca,15339806,000000124663729,1,1,"First, I found the customer service rep arrogant.
Second, I am being told that I will have to pay much more for the same service that I currently have. I can get 150GB of download per month from a competitor for much less than I can get 10GB from Bell - what do you think is going to happen. I will also be looking at another provider for the internet and phone lines for the 2 businesses that I own. I was first disappointed when the receiver for Rural Internet had to be moved higher than 24 ft due to trees when your service men refuse to go higher than 24 ft - I was told that I was on my own and that any future repairs to the receiver would be at my responsibility. I cannot believe that because you are a large corporation that you would ignore good customer service. Please note that I would lose all of my business if I were to treat any customer as such. Now you tell me that the receiver is being discontinued and that I will have to switch over to the Turbo Hub at a much higher cost for 10GB than I am currently paying for unlimited (but I was told that I was paying for 10GB that was not being monitored). I am very disappointed that a company such as bell can take advantage of their customers. I have already switched my cell phones due to your poor service - now I will be switching the rest of my phone & internet services.",1
353921,20-APR-12,19-APR-12,Andrea,,en,70.27.61.23,tvlepore@sympatico.ca,15345922,000000124664540,4,5,,5
353922,20-APR-12,19-APR-12,Johanna,,en,76.64.155.187,terjoe@sympatico.ca,15345604,000000124679788,5,5,,4
353923,20-APR-12,19-APR-12,Andrea,,en,174.94.23.105,jehumphrey@sympatico.ca,15340416,000000124670689,5,3,"Andrea was very helpful, did everything that she was able to do to help correct my problem. Unfortunately, it wasn't resolved & she suggested that I ask HP to look into helping me as it showed it was a computer problem not internet. ",5
353924,20-APR-12,19-APR-12,David,,en,64.229.129.254,ds-mil@sympatico.ca,15338308,000000124666307,5,5,everything was done,5
353925,20-APR-12,19-APR-12,Jessa,,en,50.101.144.88,skynetwilson@sympatico.ca,15345046,000000124671975,5,4,,5
353926,20-APR-12,19-APR-12,Rajni,,en,64.229.129.254,ds-mil@sympatico.ca,15338310,000000124666420,5,5,nothing,5
353927,20-APR-12,19-APR-12,Dixitulu,,en,76.67.187.90,LDaw@bell.net,15335320,000000124667618,4,4,resolved in one call,4
353928,20-APR-12,19-APR-12,Casey,,en,67.70.106.131,jj.lariviere@bell.net,15340550,000000124671995,5,4,NOTHING,5
353929,20-APR-12,19-APR-12,Arbia,,fr,70.55.181.4,lepatro@sympatico.ca,15341632,000000124663695,5,5,Arbia a répondu d`une manière claire et d`un très bon français.,4
353930,20-APR-12,19-APR-12,Jacques,,fr,184.145.181.171,numat@bell.net,15343344,000000124665955,5,2,"En rétrospective, mon problème n'avait aucun rapport avec Bell, c'est mon propriétaire qui avait coupé le courant sans m'avertir.Je l'ai découvert par hasard. Je ne savais pas que quelqu'un d'autre pouvait avoir accès à mon système.
Et d'après ce que votre employé m'a dit, mon installation ne serait pas standard? Comment y comprendre quelque chose?",4
353931,20-APR-12,19-APR-12,Jacqueline,,en,173.239.180.246,chapmans@bell.net,15337118,000000124677066,4,4,nothing,3
353932,22-APR-12,17-APR-12,Melvin,,en,131.137.245.208,xqbrooks@sympatico.ca,15322008,000000124636969,4,4,,4
353933,22-APR-12,20-APR-12,Houda,,fr,76.69.180.125,fireballr@sympatico.ca,15349692,000000124687490,5,5,Rien tout était OK,5
353934,22-APR-12,17-APR-12,Chenara,,en,65.93.84.235,boogpowell@sympatico.ca,15310312,000000124626816,5,5,nothing,5
352331,18-APR-12,17-APR-12,Mindy,,en,70.54.54.166,bluebellniner@bell.net,15310246,000000124627048,5,5,"Nothing, Mindy was very proficient in solving my problem",5
352332,18-APR-12,17-APR-12,David,,en,74.15.244.108,ethomson@sympatico.ca,15312680,000000124629695,4,4,,4
352333,18-APR-12,17-APR-12,Insaf,,fr,70.26.197.68,bouchardlarocque@sympatico.ca,15310318,000000124617457,5,5,,5
352334,18-APR-12,16-APR-12,Ravi,,en,184.144.62.217,ivan.vlatkovic034@sympatico.ca,15299866,000000124593579,4,4,"To give more information and explaination as to what caused internet being disconnected.What to do in future to avoid disruption in services.Are any Bell line maitenance done in the building re wiring it appears lines are overloading.My intercome  does not work I was told by your technitian to get new phone. I did, but no reasults.telephone line works fine but connection to intercome speaker down stairs is not working.This is very important in case of emergency.I am adding this ongoing problem to this survay since all services are connected  on the same phone line.Thanks for reading this note.    ",5
352335,18-APR-12,17-APR-12,Kurt,,en,70.53.74.248,pinocchio@bell.net,15318890,000000124626414,5,5,have a number to talk 'person to person'     like press #1 (cut the chase),5
352336,18-APR-12,17-APR-12,Erika,,en,74.14.6.71,nnleung@sympatico.ca,15318226,000000124634321,4,4,,4
352337,19-APR-12,17-APR-12,Jose,,en,68.150.76.112,bcmfairley@bell.net,15309982,000000124636818,3,1,Could not restore Internet.  Sending part in 5 business days,3
352338,19-APR-12,17-APR-12,Pat,,en,50.101.68.30,fnstyphair@sympatico.ca,15312908,000000124635167,4,4,,3
352339,19-APR-12,18-APR-12,Melvin,,en,216.59.235.246,peter.schlegel@sympatico.ca,15331810,000000124657994,4,4,Be able to transfer my e-mails from symatico to a new gmail account and inform all my contacts  of the change in e-mail address.,4
352340,19-APR-12,18-APR-12,Orlando,,en,184.147.36.10,clebel_2@sympatico.ca,15324716,000000124642500,4,4,"Made a thorough scan. It was suggested, the conversation went in another direction, and then it wasn't made.
I would have appreciated it being suggested again as part of the service.
Thank you.",5
352341,19-APR-12,18-APR-12,Daniel,,en,174.88.18.191,aparsons32@bell.net,15323254,000000124654127,5,5,Nothing,5
352342,19-APR-12,18-APR-12,Romeo,,en,174.88.18.191,aparsons32@bell.net,15323256,000000124649882,5,5,Nothing,5
352343,19-APR-12,18-APR-12,Christopher,,en,64.228.93.31,michaelbates@sympatico.ca,15330608,000000124658186,5,5,,5
352344,19-APR-12,18-APR-12,Abid,,en,99.250.253.132,melvyn.duke@sympatico.ca,15330508,000000124642400,5,5,"most helpful staff member
a pleasure to deal with",5
352345,19-APR-12,18-APR-12,Houda,,fr,70.30.185.122,guy.theriault@sympatico.ca,15327062,000000124646185,5,5,J'ai constaté que Mme Houda connaissait son affaire à fond et son processus d'intervention était calme et ordonné. Elle a gardé un ton courtois pendant toute l'intervention et a utilisé un langage clair et précis.,5
352346,19-APR-12,18-APR-12,Kelly,,en,70.27.78.166,donshaver@bell.net,15325614,000000124648643,5,5,this time you were direct and could understand the service person,3
352347,19-APR-12,18-APR-12,Yasmin,,en,174.91.42.167,david.a.s.wright@sympatico.ca,15325182,000000124653186,5,5,,5
352348,19-APR-12,17-APR-12,Janice,,en,174.92.138.134,stuartandstuart@sympatico.ca,15320882,000000124634135,5,4,better information so I did not have to call be 2 days in a row,4
352349,19-APR-12,18-APR-12,Andre,,en,64.231.80.83,foodboy@sympatico.ca,15326336,000000124661363,4,4,,4
352350,19-APR-12,18-APR-12,Mathew,,en,69.159.84.154,loislee98@sympatico.ca,15329534,000000124650121,5,,"The phone call went fine and I was treated well and very professionally by your employee.
Unfortunately a call in February left me feeling the same but resulted in my having to call yesterday to work on the same problem.  
Your employee assures me that my problem has been rectified but her follow-up email that I didn't have time to read until last night has me doubting that.  I'll have to try & call again today if I can find a block of time to sit on hold so I can see if this is resolve before the bill arrives next month and this starts up again.
After decades of loyalty to Bell, I'm seriously going to see what your competitors are offering.  I'm afraid the bundle won't hold me as it has in the past.",2
352351,19-APR-12,18-APR-12,Deoborah,,en,70.49.7.3,cirillo.janusz@sympatico.ca,15324614,000000124651893,5,5,,5
352352,19-APR-12,18-APR-12,Radhika,,en,64.229.180.44,carusco@bell.net,15324286,000000124657227,5,5,very polite and knowledgeable agent,5
352353,19-APR-12,18-APR-12,Alicia,,en,69.158.78.190,ernee@sympatico.ca,15326052,000000124641798,5,5,"The customer rep ?
""Elicia"" was very effiecient and courteous!  Nothing else.",5
352354,19-APR-12,18-APR-12,Kristen,,en,64.231.186.183,dunnji@bell.net,15325722,000000124641307,4,,Tell the truth about your very poor service and improve it.Your Customer care people say they will resolve a problem which they do for one month but it returns the next month.If there was a better alternative then Bell I would use it.,1
352355,19-APR-12,18-APR-12,Omer Ahmed,,en,204.101.237.139,berardinelli@bell.net,15323658,000000124659346,5,5,,5
352356,19-APR-12,18-APR-12,Umesh,,en,70.49.150.3,mjt59@bell.net,15330818,000000124654678,5,5,,
352357,19-APR-12,16-APR-12,Suresh,,en,174.95.16.139,jkdavis@sympatico.ca,15300564,000000124603557,5,5,,4
352358,19-APR-12,18-APR-12,Jessa,,en,70.29.122.28,abcairns@sympatico.ca,15322622,000000124658053,4,4,shorter wait times between checks of records,4
352359,19-APR-12,18-APR-12,Mariem,,fr,70.29.199.225,pp.dd@sympatico.ca,15332032,000000124641619,1,1,ARRETER DE VOLER LE MONDE,1
352360,19-APR-12,16-APR-12,Mohammed,,en,69.158.174.61,ghislaine.lefebvre@sympatico.ca,15298802,000000124602386,1,1,"He was obviously not listening to what I had to say. He was talking abouta cord that I should be plugging in and I didn't have that cord because it wasn't sent in the box. Nice waste of my time once again.
",2
352361,19-APR-12,18-APR-12,Casey,,en,74.12.62.227,beemer1@sympatico.ca,15323592,000000124640895,5,3,The problem was NOT with your agent who was very professional and knowledgeable. The problem is that your system will not allow me to save a copy of the e-mail on my computer.  This is totally unaceptable. ,2
352362,19-APR-12,18-APR-12,Jeffery,,en,184.151.61.188,jcoghlin@sympatico.ca,15327926,000000124652104,5,5,"Courteous, friendly & helpful
Able to undertand speech completely",5
352363,19-APR-12,18-APR-12,Myriam,,fr,70.49.67.92,jrgrondin@sympatico.ca,15328504,000000124660890,3,3,,4
352364,19-APR-12,14-APR-12,Abderrahmen,,fr,65.92.253.60,gdviens@sympatico.ca,15280994,000000124567917,2,1,Cela fait 3 fois que j'appelle pour le même problème.,1
352365,19-APR-12,18-APR-12,Edgar,,en,184.151.61.188,jcoghlin@sympatico.ca,15327928,000000124651524,5,5,Nothing,5
352366,19-APR-12,16-APR-12,Prem,,en,65.95.134.218,motels@bell.net,15303688,000000124588387,3,,,
352367,19-APR-12,18-APR-12,Rene Jose,,en,174.94.54.213,bjzikic@bell.net,15323796,000000124650618,4,5,,5
352368,19-APR-12,16-APR-12,Roy,,en,65.95.134.218,motels@bell.net,15303690,000000124588533,,,,
352845,18-APR-12,17-APR-12,Gustavo,,en,69.157.45.228,cita2@sympatico.ca,15311068,000000124620246,5,5,"This was one of two people in the last week who was wonderful.  The others all had no idea what they were talking about, never called me back and generally the PREVIOUS week will make me want to leave Bell as soon as my employer allows me to change my internet address.  Based on the experience YESTERDAY, April 17th, the fellow was wonderful.  Based on the previous week, it was beyond horrible.  So I will mark wonderful below just because that particular guy was.",5
352846,18-APR-12,16-APR-12,Mohammed Zaid,,en,184.145.186.6,josee.jenkins@bell.net,15300864,000000124602206,5,5,,5
352847,18-APR-12,17-APR-12,Mary-Jane,,en,184.146.106.134,locksm@sympatico.ca,15316362,000000124617704,4,3,nothing,4
352848,18-APR-12,17-APR-12,Pierre,,en,64.231.60.44,99fan@sympatico.ca,15308718,000000124637296,5,5,"As far as I am concerned, absolutely nothing. Pierre was very friendly and walked me through the entire procedure quickly.",5
352849,18-APR-12,16-APR-12,Mohammed,,en,70.49.180.35,bruce.pittman@sympatico.ca,15295564,000000124601233,5,5,Nothing,5
352850,18-APR-12,17-APR-12,Paolo,,en,184.144.42.81,robert.lee4@sympatico.ca,15319624,000000124624391,5,5,"As I felt I was paying too much for Bell services, I enquired about how I might reduce my costs given the bombardment of ""deals"" from other suppliers. 

I was more than satisfied with service provided by your staff and the end result -- the marketplace is working!  

But it would have been even better if earlier Bell had offered me the deal I got rather than having to ask for it.    ",5
352851,18-APR-12,15-APR-12,Matthieu,,en,64.229.94.215,evebodman@bell.net,15288624,000000124584185,1,1,I called and was told that a service person would come to our home on Monday between 5:00 and 8:00.   No one showed up.  I called about 7:30 and was told that the service person was here in the morning and fixed the problem.   Of course this was not correct and a new appointment was scheduled two days later.    The new appt was kept and the problem was solved.   I told the service advisor that I had a problem last summer and it was found to be faulty equipment down the street.  This was found to be the problem again.  I thought someone should have called to say that the Monday evening appt was not being kept instead of waiting for me to call.   I would consider this poor service... but my internet is now connected and working so the problem was eventually solved on Wednesday April 18,3
352852,18-APR-12,17-APR-12,Arthur,,en,174.95.71.96,deezil.don@sympatico.ca,15311766,000000124619365,2,1,not sure..time will tell,3
352853,18-APR-12,17-APR-12,Gopinath,,en,174.95.71.96,deezil.don@sympatico.ca,15311768,000000124620284,3,1,not sure.. time will tell,3
352854,18-APR-12,17-APR-12,Walid,,fr,174.91.240.60,jo.giroux@sympatico.ca,15314962,000000124623757,1,1,Vous pourriez former vos agents du service à la clientèle de façon à ce qu'ils tentent de comprendre le problème exposé par le client.  Walid avait des phrases toutes faites et n'essayait pas du tout de comprendre la problématique exposée.  C'était un dialogue de sourd dépourvu de toute logique.,1
352855,18-APR-12,17-APR-12,Nayeem,,en,184.145.67.25,hill@sympatico.ca,15313946,000000124629547,5,5,,5
352856,18-APR-12,17-APR-12,Shiann,,en,65.92.144.25,e_mc2@sympatico.ca,15312344,000000124615923,4,1,he was friendly but unable to solve problems i prabably will cancel all bell,2
352857,18-APR-12,17-APR-12,Preethi,,en,70.52.221.21,adamsonse@sympatico.ca,15309114,000000124627331,3,4,Have someone whose English is unaccented - it is defficult enough for un technical folks to understand without an accent,4
352858,18-APR-12,17-APR-12,Lorraine,,en,70.29.89.62,david.logan@sympatico.ca,15311628,000000124619510,3,3,Reduced internet charges to pre April rates.,3
352859,18-APR-12,17-APR-12,Ksouri,,fr,70.26.206.44,claudette_girard@sympatico.ca,15311144,000000124628905,2,1,"? faire pour obtenir une personne source à qui parler pour les problèmes de connextion MSM et Hot Mail, tout se fait par internet et on n'arrive pas à se comprendre....très décue du service Hotmail, je suis cliente de Hot Mail  depuis pres de 10 ans et je songe sérieusement à changer de compagnie bell.",
352860,18-APR-12,17-APR-12,Nandhini,,en,70.51.73.16,rugrenier@sympatico.ca,15319924,000000124626020,3,4,"Having the tech speak better English and understanding the problem, I had to explain it at least 3 times to 2 different peoplel",
352861,18-APR-12,17-APR-12,Asma,,fr,70.53.143.4,denise.latour@sympatico.ca,15311820,000000124628480,4,5,"Leur francais est bon mais j'ai eu de la difficulté a comprendre j'ai dù faire répéter plusieurs fois. Autrement tout était ok.
",5
352862,18-APR-12,17-APR-12,Kay,,en,174.91.172.85,nigil@sympatico.ca,15318174,000000124632443,3,2,"For a simple thing, I spent too much time on the Phone with an Internet Tech Adviser.  It seems that many times I talk with a Bell representative, although they speak English, I find it very difficult to  understand their foreign accents.  After a very long time on the phone, the issue was resolved, but then the problem occurred the very next morning.  So again I had to spend time on the phone with Bell to resolve the issue.  For now it seems everything is working, but because of mis-representation, and deceit from past Bell representatives, with account changes, contracts, etc.  Charges on my Bill (which shouldn't have occurred), caused me to spend considerable time (many many hours) to resolve the issues and get the billing fixed.  All the while, after talking to a few different Bell representatives, quite often I found it extremely difficult to understand.  For what should have been simple issues and changes to my billing and account contract, there were many mistakes, improper information and mis-leading conversations.  As of today, it seems everything is resolved...but that's only because I had to spend many many hours on the phone with Bell to make sure all is correct.  And that is very frustrating.  I'm not blaming my last representative (Kay), but rather my whole experience the last 10 times I've had to speak with Bell, to make sure my account changes with both Phone and Internet, were finally done properly.  To improve my experience with Bell---COMPLETE...COMPLETE full explanations, changes, charges, etc, should be provided...from an understandable representative who's spoken tongue is comprehensible.  Since I've been a loyal customer with Bell for  18 years I would hope in the future I wouldn't have to spend so much time again and again to make sure my Billing, Internet, and Phone are all correct and working.",3
352863,18-APR-12,17-APR-12,Houssem,,fr,70.53.168.145,den.croteau@sympatico.ca,15311782,000000124619426,5,5,,5
352864,18-APR-12,17-APR-12,Carolina,,en,64.231.212.245,clivemcfoy@sympatico.ca,15311174,000000124629387,4,5,,5
352865,18-APR-12,17-APR-12,Arun,,en,184.144.28.171,cactuss@sympatico.ca,15310570,000000124617326,3,2,You can't seem to get it thru your heads that we hate Bell's Internet download speeds. Take Rogers and Cogeco for better results. What is the matter with Bell's mediocre Internet Mbps download speed?????????,3
353378,19-APR-12,18-APR-12,Edwin,,en,67.70.109.136,igor.petrunic@sympatico.ca,15327524,000000124655605,,,"April 16, 2012 at 18.45.  First call to report an Internet connection failure. Your representative promised me to resolve the issue by April 17, 2012 at 00.00 (Midnight).

April 17, 2012 I found a voice message on my phone from Bell Technician saying: ""we were at your apartment but nobody was at home"". NO ONE MENTIONED ANYTHING ABOUT VISIT WHEN I SPOKE TO YOUR REPRESENTATIVE.

April 17, 2012 at 17.15.  Second call to report an Internet connection failure. Your representative promised me to resolve the issue by April 18, 2012 at 00.00 (Midnight). AGAIN

April 18, 2012 at 17.15.  Third call to report an Internet connection outage. Your representative (Edwin) redirect my call to another department, but they couldn't help me because they need to send technician to check line connection.
 
Today is the FOURTH day since I asked for help and I still have no Internet service.

Hopefully the issue will be resolved ASAP, otherwise I will have no choice but to cancel your service.",1
353379,19-APR-12,18-APR-12,Abul Karam,,en,70.51.156.122,mullowneym@sympatico.ca,15331062,000000124642275,5,4,"Nothing, as it was excellent service",5
353380,19-APR-12,18-APR-12,Edgardo,,en,70.51.156.122,mullowneym@sympatico.ca,15331060,000000124640920,5,5,Nothing as the service was excellent,5
353381,19-APR-12,18-APR-12,Snehalatha,,en,174.94.3.7,trish.tremblay@sympatico.ca,15334454,000000124645939,2,4,"An english speaking assistant. 
An assistant who understands how the Bell system works - the woman who helped me was reading the manual as she was trying to teach me how to do what I needed to do. She had to try three or four different options before landing on the correct answer to the problem, which took a considerable amount of time.",2
353382,19-APR-12,18-APR-12,Brenda,,en,184.147.210.49,will_john@bell.net,15334872,000000124640605,4,4,,5
353383,19-APR-12,18-APR-12,Ivan,,en,76.65.60.172,demos@sympatico.ca,15325350,000000124644613,5,5,,5
353384,19-APR-12,17-APR-12,Samuel,,en,70.30.147.51,a.troke@sympatico.ca,15309032,000000124630943,5,5,"The person that helped me was very very patient with me and he was the best person that has ever helped me before
",5
353385,19-APR-12,18-APR-12,Karen,,en,65.95.146.159,rosemarybartlett@bell.net,15332868,000000124653879,5,5,,5
353386,19-APR-12,17-APR-12,Helmi,,fr,76.67.175.123,lynn.christian@sympatico.ca,15316570,000000124626753,3,4,"L'attitude du conseiller était un peu abrupte.  Il était poli mais je sentais très bien qu'il avait une impatience avec moi dans sa voix.  Je considère que je suis une personne intelligente et je comprend très bien lorsqu'on m'explique quelque chose.  J'ai été très poli et calme avec, mais tout de même, il laissait paraître une impatience comme quoi je ne comprenais pas.  Pourtant la situation était TRÈS simple.  Il a résolu la situation facilement, mais il me traitait comme une femme de son pays, en me prenant pour une personne pas à sa hauteur.  Je suis désolé de dire cela, mais c'est effectivement ce que j'ai ressenti.  J'ai travaillé 26 ans à différent poste en informatique (dont un centre d'appel!!!).  Je comprend que le service à la clientèle est souvent difficile, mais si on a pas la patience, ou plutôt, si on prend pour acquis que la personne à l'autre bout du fil est 'pas vite', on ne fait pas cette emploi.  Je trouve que vous avez beaucoup de compétition ces jours ci et devriez faire attention qui vous embauchez.  J'ai déjà changer à Vidéotron pour la TV car le service était horrible chez vous.  J'ai tout de même enduré pendant plus de 6 ans avant de faire la transition à Vidéotron.  Mais après tellement d'appel sans succès j'ai dû changer.  La 'cerise sur le sundae' a été lorsqu'un conseiller m'a dit de faire monter mon conjoint sur le toit de la maison pour ajuster le 'dish' pendant un orage!!!

Bonne journée",3
353387,19-APR-12,17-APR-12,Aprajit,,en,65.92.197.33,john-judytownley@sympatico.ca,15315036,000000124619598,5,5,"The service was very good, but I would prefer to speak to a Canadian instead of all my inquiries going to India.",4
353388,19-APR-12,18-APR-12,Lorie,,en,206.248.161.252,bgib@sympatico.ca,15323716,000000124643529,,,It might help if the person wasn't just reading from a script and actually understood what I was asking.  I just wanted a return package for my wireless DSL modem as I cancelled my Sympatico service. I hope it arrives soon.,
353389,19-APR-12,18-APR-12,Marcus,,en,184.147.5.56,doug.mcphee@sympatico.ca,15325636,000000124639557,5,5,nothing,5
353390,19-APR-12,18-APR-12,Nems,,en,70.49.49.138,irene.grant@sympatico.ca,15327572,000000124651176,4,,I have tried since last September to receive my Bell bill on my e-mail.  So far I have to call every month to find out how much my bill is.  Up until last September I always received it on e-mail then for some reason it stopped. I was told I would receive a confirmation of yesterday's call but so far nothing. I do not want a paper bill.,3
353391,19-APR-12,03-JAN-12,Tom,,en,70.24.208.12,lodogh@bell.net,14466160,000000122286931,4,4,English hard to understand,3
353392,19-APR-12,17-APR-12,Marcus,,en,70.54.61.45,joyce.gill@sympatico.ca,15315212,000000124622068,4,4,,5
353393,19-APR-12,18-APR-12,Jan,,en,50.100.186.76,richard.parton@sympatico.ca,15332528,000000124641663,4,4,"while not part of the inquiry, Bell should be recommending cost saving changes to users, rather than having users have to call in concerning continuing excessive rates and service levels. My previous calls on this topic ended up positively, however it took speaking to at least three different departments. It wasn't until I got to the customer loyalty group that I got satisfaction.",3
353394,19-APR-12,18-APR-12,Edgar,,en,67.71.8.206,bancroftbb@sympatico.ca,15323486,000000124656087,5,4,,5
353395,19-APR-12,18-APR-12,Amine,,fr,174.93.231.237,moniquereeves@sympatico.ca,15330958,000000124658059,5,5,,5
353396,19-APR-12,17-APR-12,Sudheer,,en,174.95.98.231,vads@sympatico.ca,15321588,000000124630795,5,5,nothing,5
353397,19-APR-12,18-APR-12,Steve,,en,74.12.234.23,bb8@sympatico.ca,15323546,000000124651777,5,5,,4
353398,19-APR-12,18-APR-12,Sonia,,fr,174.93.127.199,hfeel@sympatico.ca,15327294,000000124649742,5,5,Sonia est une personne professionnelle et très adéquate. Merci.,5
353399,19-APR-12,13-APR-12,Edwin,,en,70.50.28.65,moorcroft_am@sympatico.ca,15268440,000000124551049,3,2,Really ensured that my internet was working correctly.  As of today April 19 I still cannot send.,4
353400,18-APR-12,17-APR-12,Tim,,en,184.147.17.185,christopher.cox070@sympatico.ca,15311026,000000124635143,1,1,answered my question.,1
353401,18-APR-12,17-APR-12,Nelson,,en,65.95.92.14,conceicao@bell.net,15311244,000000124637953,5,5,"Nothing; itt was done the way I asked, and Nelson was very patient with me that I had some difficulty to explan my problem and understanding his answers/ requests, but all was resolved very efficientely.",5
353402,18-APR-12,17-APR-12,Daniella,,en,70.27.195.237,normblenkarn@sympatico.ca,15318274,000000124619466,5,5,,5
353403,18-APR-12,17-APR-12,Radhika,,en,65.93.34.9,unisonc@sympatico.ca,15321574,000000124633260,4,4,Everything was satisfactory.,4
351833,15-APR-12,14-APR-12,Pavan,,en,184.148.137.209,ennis.aurora@sympatico.ca,15280588,000000124568356,5,5,Sometimes I have trouble with the accents of the rep. Difficult to understand at times.,5
351834,15-APR-12,14-APR-12,Vijayashanti,,en,69.159.3.247,bewing@sympatico.ca,15279102,000000124574472,3,1,"The person I spoke to did not speak very clearly, I had a hard time understanding her.",4
351835,15-APR-12,14-APR-12,Pavan,,en,184.146.109.33,reidj1@sympatico.ca,15284648,000000124566390,5,3,,4
351836,15-APR-12,14-APR-12,Hamdi,,fr,70.51.15.38,cgdro@sympatico.ca,15279590,000000124569318,5,5,,5
351837,15-APR-12,14-APR-12,Shakeel,,en,65.92.95.170,dgroetelaars@sympatico.ca,15280220,000000124568035,5,4,everything was good. so for now don't change anything,4
351838,17-APR-12,16-APR-12,Maureen,,en,173.239.140.122,lauralyn@sympatico.ca,15301772,000000124607707,2,1,"I don't understand how I started a newer and more expensive plan and yet my bill, which extends to April 27th shows the old plan and that I owe 48$ in overage fees.  If I ALREADY owed those fees when I switched the plan, or was close to my overage amount, then I should have been alerted at the time of my call regarding changing my service.  Currently I am considering ending my account with Bell despite the fact that I have been with them for 20 years and I use it as my primary email. Considering I was thinking of getting a cell phone in 6 months and bundling it, I'm really frustrated with this and am no longer considering that as an option.",1
351839,17-APR-12,16-APR-12,Johanna,,en,76.69.14.18,keepintouch@sympatico.ca,15301308,000000124599056,4,4,,4
351840,17-APR-12,16-APR-12,Arush,,en,184.147.6.115,katherinejim.whyte@sympatico.ca,15301248,000000124602244,5,5,"I needed assistance with a problem setting up ""My Bell"". There is no contact information provided on your web site for ""My Bell"". Ended up with a redirection.",5
351841,17-APR-12,16-APR-12,Jacob,,en,209.226.141.175,go2on@sympatico.ca,15298970,000000124595450,1,1,"One thing!!! Your staff must not understand your product. Twice now we have been told that we can get DSL service instead of Dial Up. Only to be called on both occasions by your tech staff prior to installation that this service not available to us. Even after we called customer service they still insisted it was available. It would seem someone does not know what they are talking about. To add insult to injury after reviewing our internet bill we are paying more dial up than we would for DSL with 40 GB . I guess we know where the rural customer stands with Bell. We have our land line, 2 cell phones,satellite TV, and Internet ha ha with you people. If some one was to give us the service we wanted we would drop Bell in an instant. ",1
351842,17-APR-12,16-APR-12,Preety,,en,184.145.122.124,kpsims@sympatico.ca,15301562,000000124587844,1,1,Do what you say your going to do.Have your techs nin Canada so that they are understandable.,1
351843,17-APR-12,16-APR-12,Jose,,en,69.157.18.104,reggie-rcr@bell.net,15305442,000000124597493,5,5,"nothing , the techician was so helpfull.",5
351844,17-APR-12,13-APR-12,Sandra,,en,174.88.6.199,lisaernst@bell.net,15267068,000000124540139,1,1,"Repair the internet in a more timely manner. 5 days is far too long.  I work at home and needless to say I wasn't happy about not having the internet.  
",1
351845,17-APR-12,16-APR-12,Chad,,en,70.27.138.14,ctga@bell.net,15296648,000000124607250,3,4,Dealing with one person rather than several.,4
351846,17-APR-12,16-APR-12,Mohammed Zaid,,en,70.31.181.138,bdick7@sympatico.ca,15295018,000000124593409,5,5,,4
351847,17-APR-12,16-APR-12,Michelle,,en,64.229.237.161,norah348@sympatico.ca,15304104,000000124598698,5,5,"I was dealt with in a competant manner and an apology was given for my inconveience. Michelle was pleasant and brought everything together,so there was nothing hat could have been done better
",5
351848,17-APR-12,16-APR-12,William,,en,70.29.79.163,rvisockis@sympatico.ca,15306068,000000124602000,5,5,"Have a local Canadian technician on the line.
The technician was very good, spoke English very well and friendly.
Big improvement from my last experience.",5
351849,17-APR-12,16-APR-12,Saber,,fr,65.94.178.163,serge.lemire@sympatico.ca,15306521,000000124589799,5,5,Rien,5
351850,17-APR-12,16-APR-12,David,,en,76.70.68.73,russell-yates@sympatico.ca,15306053,000000124606540,4,4,,4
351851,17-APR-12,16-APR-12,Eric,,en,70.26.172.171,bellsathome@sympatico.ca,15295078,000000124597188,1,1,"Tried to understand I am the customer and help.I hung up with the problem not fully resolved,and the rep(Eric) didn't seem to care,not his job to pass on my conceerns or even tell his boss.",3
351852,17-APR-12,16-APR-12,Nelson,,en,184.144.37.178,louiselemoine@sympatico.ca,15302220,000000124598505,5,5,I was trying to solve my problem for the past 10 days.(re bell e bill) it took all that time before talk to Nelson Thank God. I was even told on my previous call to leave it alone and it would solve itself.  Can you believe this.,
351853,17-APR-12,15-APR-12,Armando,,en,70.29.57.100,simmey05@sympatico.ca,15292608,000000124583022,5,5,nothing the guy you sent was amazing!,4
351854,17-APR-12,16-APR-12,Robert,,fr,70.51.202.130,jddrodin@sympatico.ca,15300232,000000124592979,4,5,,4
351855,17-APR-12,13-APR-12,Nice,,en,76.67.16.174,LUISROMEROOSORIO@bell.net,15272292,000000124552508,1,1,you need be honest with $ plan coutes at all the time ,1
351856,17-APR-12,16-APR-12,Zied,,fr,70.55.61.127,caronvaillancourt@sympatico.ca,15295886,000000124609868,3,4,"Bloquer une adresse courriel sans aucun avertissement, ce n'est pas très acceptable. Une de mes adresses a été bloquée 4 jours, j'y attendais des nouvelles importantes pour moi et j'ai dû rappeler Bell pour régler l'affaire. Je n'ai pas de temps à perdre pour vous recontacter mais j'estime qu'on devrait m'offrir compensation pour les inconvénients causés.",4
351857,17-APR-12,16-APR-12,Kim,,en,69.158.71.148,rcarrara@sympatico.ca,15305352,000000124607739,5,5,,4
351858,17-APR-12,14-APR-12,Mario,,en,50.101.164.86,cdekker@sympatico.ca,15279570,000000124574129,4,4,,5
351859,17-APR-12,16-APR-12,Henry,,en,70.50.217.219,tflydon@sympatico.ca,15307550,000000124593577,5,4,"Considering the nature of the enquiry (relating to wireless modem upgrade), response was quite adequate.     ",4
351860,17-APR-12,16-APR-12,Eric,,en,70.51.152.127,culbertdenise@bell.net,15296662,000000124612945,5,5,The first time I called the guy I spoke to appeared to be in a hurry and told me to take my laptop to a future store.  I could not locate the key the guy was asking me to click.  I'm rating my 2nd call to bell for the same problem.  On the first call the tech did not give me his name or the work order number.,5
351861,17-APR-12,16-APR-12,Juan,,en,70.49.221.130,bricolbill@sympatico.ca,15295524,000000124590526,1,1,Pass me on to someone who Does know what to do ,1
351862,17-APR-12,16-APR-12,Aymen,,fr,76.69.229.109,nicole.roch@sympatico.ca,15304000,000000124599675,5,5,,5
351863,15-APR-12,14-APR-12,Radhika,,en,206.53.144.160,audreybigelow@sympatico.ca,15278843,000000124567767,1,1,I did not call bell internet on april 14 2012 .I did call on April 9 2012 .The issue was not resolved and I resolved it myself .This was on April 9 2012 ,2
352369,18-APR-12,17-APR-12,Soumaya,,fr,65.94.8.188,sylvainproulx111@sympatico.ca,15321030,000000124628336,3,3,"J'avais déjà fait une demande de changement sur mon service Internet et si les changements avaient été fait comme prévus, je n'aurais pas eu besoin de rappeler encore pour faire corriger ma facture!",3
352370,18-APR-12,17-APR-12,Pierre,,en,184.147.228.46,bobtundermann@sympatico.ca,15310292,000000124625066,5,5,,5
352371,18-APR-12,17-APR-12,Lorie,,en,70.25.59.50,l_powers@sympatico.ca,15315900,000000124626572,5,5,Nothing - my issue was dealt with in a most professional way and the time spent waiting was minimal.  Excellent service.,5
352372,18-APR-12,17-APR-12,Elmer,,en,74.14.198.213,jxtc7@sympatico.ca,15315412,000000124635269,5,5,,5
352373,18-APR-12,17-APR-12,Khan,,en,64.231.13.117,mary.gullis083@sympatico.ca,15317090,000000124620806,1,1,"My experience was very frustrating.  I could not hear the man and understanding his English was difficult. We resolved for two minutes the situation, but my service went out again.  I have resolved (temporarily maybe) my situation.  The gentleman was trying very hard, but it was as difficult for him as it was for me having to repeat everything many times.
",3
352374,18-APR-12,13-APR-12,Ajay,,en,50.101.88.4,mash@sympatico.ca,15275844,000000124554471,5,5,I can't think of one thing. Your representative understood my issue quickly and tackled it quickly and professionally.,5
352375,18-APR-12,14-APR-12,Emely,,en,184.148.66.60,jack.smalldon@sympatico.ca,15281628,000000124567610,1,1,"The issue - couldnt open email msgs. She suggested removing my AVG and installing Bell protection. She didnt remove the AVG - but installed Bell. After 4 hrs of Bell scanning both computers I called again to get the new problems addressed. Couldnt open browser, scan wouldnt finish .... heading toward a crash with 2 protections fighting each other. My entire day was spent on the phone!",
352376,18-APR-12,17-APR-12,Pratiksh,,en,174.91.125.152,dorismoxam@sympatico.ca,15312132,000000124616946,5,4,Can't think of a thing,5
352377,18-APR-12,17-APR-12,Rohit,,en,64.231.61.134,memgood@sympatico.ca,15317378,000000124614599,5,5,,5
352378,18-APR-12,17-APR-12,Diego,,en,64.231.61.134,memgood@sympatico.ca,15317380,000000124616432,5,5,,5
352379,18-APR-12,17-APR-12,Annie,,en,50.100.198.237,jvalentine@sympatico.ca,15315402,000000124626221,3,3,your transaction summary is completely unintelegeable,3
352380,18-APR-12,16-APR-12,Vidya,,en,174.92.120.116,backguy@sympatico.ca,15294870,000000124611649,5,5,,5
352381,18-APR-12,17-APR-12,Noureddine,,fr,69.157.89.90,claudethi@sympatico.ca,15311140,000000124619590,4,4,,5
352382,18-APR-12,17-APR-12,Alex,,en,64.231.146.121,bnjcurrie@sympatico.ca,15310262,000000124638480,5,4,Explain why my email was hacked....I'm just not feeling confident on how this happened,4
352383,18-APR-12,17-APR-12,Oscar,,en,50.101.165.38,maureenm@bell.net,15317188,000000124615428,1,1,"you can't put someone on hold and not get back to them. Further, you should call back on the alternate number... I called on landline was on hold... but you could have called me on my Bell/Blackberry cell phone. They called and left 2 msg on my landline while I was on it. ",1
352384,18-APR-12,17-APR-12,Khan,,en,67.71.226.186,jdas7@sympatico.ca,15314574,000000124637069,4,4,"For the 38 month I can't use wireless 
 network with my laptop ,no one fixed
 bell is talking this is your mac problem
 but when I went to other free zone like
Starbucks, Library  ,or other home zone  its work perfectly,
but not connected  to my home modem, after 38 months
bell tech. did the connection whats the 
reason ?????????????   
",3
352385,18-APR-12,17-APR-12,Maureen,,en,207.219.69.182,norma.mackenzie@sympatico.ca,15318254,000000124622582,3,4,,3
352386,18-APR-12,17-APR-12,Cindy,,en,76.70.66.232,chris62@bell.net,15310986,000000124618727,5,5,speak better english,4
352387,18-APR-12,17-APR-12,Mohamed Radhouene,,fr,69.159.52.65,foucaulta@sympatico.ca,15312930,000000124632881,5,5,Rien,5
352388,18-APR-12,17-APR-12,Sergio,,en,76.69.112.208,ppetepiece@sympatico.ca,15318982,000000124629893,4,4,,5
352389,18-APR-12,17-APR-12,Anis,,fr,142.213.7.74,doublefaces@bell.net,15312160,000000124634929,1,1,"L'agent était convaincu que j'avais apporté des modifications qui ont causé mon problème. J'ai du répéter à maintes reprises que ce n'était pas le cas et il a commencé à dire que ça devait être un membre de ma famille qui avait accès au complet. J'avais tout simplement un problème de connexion Wi-Fi et il m'a semblé que le représentant était pressé de conclure l'appel, en me disant que ce n'était pas la responsabilité de Bell. Quand j'ai insisté pour obtenir de l'aide, il m'a demandé d'effectuer des tâches que j'ai refusé de faire car cela impliquait déconnecter mon ordinateur de bureau qui fonctionnait correctement alors que le problème venait de ma connection sur cellulaire. Il voulait également que je me débrouille avec Bell Mobilité, alors que deux représentant de Bell Mobilité m'avait référé à Belle Télé",3
352390,18-APR-12,16-APR-12,Asir raja,,en,206.172.224.38,maureen.spencer@sympatico.ca,15302962,000000124604999,4,3,"find a way to give us better service in our area, we pay way to much for dial-up more than anyone that has high speed yet we have such slow service and bell won't fix our phone lines to better it .",2
352391,18-APR-12,17-APR-12,Matthew,,en,70.24.151.252,brian.watkins@sympatico.ca,15310398,000000124621170,3,3,Comwave is first 6 months free after switching over from BELL.Cogeco is cheaper by 20.00 per month.,3
352392,18-APR-12,17-APR-12,Stedman,,en,70.49.42.104,amac6@sympatico.ca,15309384,000000124629384,1,1,,3
352393,18-APR-12,14-APR-12,Daniel,,en,70.26.108.75,teany@sympatico.ca,15285782,000000124570380,3,3,"Daniel is a billing person; ie non-technical. My inquiry was specific - new modem model number? There was no cnange from existing modem - therefore no need to change at all. Complete wast of effort! ",4
352394,18-APR-12,13-APR-12,Leah,,en,174.91.248.230,p_romanini@sympatico.ca,15276412,000000124555666,4,4,waiting time,3
352395,18-APR-12,17-APR-12,Jason,,fr,174.92.164.78,marie101@sympatico.ca,15316896,000000124626739,3,,J'aurai aimé que l'agent prenne en note le bon de travail du tech attestant qu'il a repris le modem ou me demande une copie - ou qu'il dise que la lettre demandant le retour du modem avait été envoyée par erreur.  Je ne suis pas certaine que la situation est réglée,4
352396,18-APR-12,17-APR-12,Nayeem,,en,65.95.80.113,jimnoble@sympatico.ca,15314840,000000124635502,5,5,"Nothing really.  There was a slight difficulty in adding a note to my account due to technical difficulties at Bell. I was asked to call back the next day, which I did and Jeffrey helped solve the problem for good.",5
352397,18-APR-12,17-APR-12,Roshni,,en,207.164.79.67,familymartin@sympatico.ca,15312752,000000124633756,4,5,It was a little difficult understanding what Roshini was saying at times but she did her job very well.  ,4
352398,18-APR-12,15-APR-12,Shashank,,en,65.95.63.113,craig.houle2@sympatico.ca,15287938,000000124576079,4,4,,4
352399,18-APR-12,17-APR-12,Lucas,,en,64.231.163.82,stella-chuck@sympatico.ca,15320774,000000124618611,5,4,nothing,5
352866,18-APR-12,16-APR-12,Mauricio,,en,70.54.91.49,rakowbowchuk@sympatico.ca,15305198,000000124606439,2,2,Ensure that the technician can resolve the problem without the need for a call back.,3
352867,18-APR-12,17-APR-12,Harjeeth,,en,216.129.31.125,jon1.val1@sympatico.ca,15315132,000000124635155,1,1,"My internet was down, and they could not bring it back up..No reason given and no idea when it will come back on..very frustrated.",1
352868,18-APR-12,16-APR-12,Rod,,en,70.27.121.98,wstachnyk@sympatico.ca,15308408,000000124606167,4,5,The technician was knowledgeable and resolved the problem. However he appeared to insist that I gave him a bad sympatico password. I advised him that I've been successfully using it for years. It was somewhat annoying for him to think I was giving him an incorrect password. He did give a new password.,4
352869,18-APR-12,16-APR-12,Faqria,,en,76.67.106.119,dnoack@sympatico.ca,15297422,000000124604475,4,4,Internet and phone service should be on department when one calls.,4
352870,18-APR-12,17-APR-12,Kevin,,en,184.146.112.3,marilynparsons@sympatico.ca,15316942,000000124618264,5,5,"I was routed to fibe TV service when I wanted internet service. The wait to transfer was at least 10 min, this often happens and I don't even have fibe TV. Once I got to Kevin he solved my problem quickly and easily.",5
352871,18-APR-12,17-APR-12,Rolando,,en,174.92.107.18,patl38@sympatico.ca,15318538,000000124630534,4,4,DO NOT HAVE ALL THAT 'GARBAGE' BEFORE YOU GET SOMEONETO SPEAK TO!!!!!,2
352872,18-APR-12,14-APR-12,Ali,,en,74.15.30.174,arniekurkiss@sympatico.ca,15278790,000000124562206,5,3,,4
352873,18-APR-12,17-APR-12,Mehdi,,fr,199.243.83.50,martin.leveille@sympatico.ca,15317056,000000124632399,1,1,Ont dirait si ont prononce iPhone ou iPad vous ne vouler plus repondre??????,1
352874,18-APR-12,17-APR-12,Ronald,,en,207.96.161.132,pino.dicaprio@sympatico.ca,15318884,000000124637924,5,3,,4
352875,18-APR-12,17-APR-12,Elmer,,en,70.24.24.27,lilacscent@sympatico.ca,15316192,000000124637310,5,5,nothing. but you should change the login setup as you have to put in your email and password where you have it to remember it doe not work which is totally a pain my friends say so to even my customers as well.Can't you rectify this matter so it will work?,5
352876,18-APR-12,17-APR-12,Jim,,en,64.231.223.171,cdjones@sympatico.ca,15310770,000000124618982,5,5,Nothing,5
352877,18-APR-12,10-MAR-12,Saber,,fr,50.100.164.160,GYMorin@bell.net,15204914,000000123835617,5,4,,4
352878,18-APR-12,17-APR-12,Robert,,en,74.14.1.202,mmxx@sympatico.ca,15317764,000000124622006,5,5,,5
352879,18-APR-12,17-APR-12,Badreddine,,fr,64.229.57.177,diane.gouin01@sympatico.ca,15311928,000000124631490,5,4,Tout était OK,5
352880,18-APR-12,17-APR-12,Jamie,,en,174.92.98.195,amh260@sympatico.ca,15309422,000000124618245,5,5,,5
352881,18-APR-12,17-APR-12,David,,en,64.231.227.72,jlinnell@bell.net,15314904,000000124634979,4,4,,4
352882,18-APR-12,17-APR-12,Lilian,,en,184.145.23.212,granese@sympatico.ca,15313614,000000124621773,5,5,,5
352883,18-APR-12,15-APR-12,Hency,,en,66.46.18.162,janbergen@bell.net,15289462,000000124576593,5,5,,5
352884,18-APR-12,17-APR-12,Houssem,,fr,67.68.73.250,mugeo@sympatico.ca,15317938,000000124619870,5,2,"Ce n'est pas la faute du technicien, je ne pouvais pas installer le nouveau modem puisque, je devais tirer un meuble et que ne n'avais personne chez moi pour m'aider. La semaine prochaine, je tenterai de me reprendre.",5
352885,18-APR-12,17-APR-12,Nayeem,,en,174.88.88.228,rejeantremblay@bell.net,15319358,000000124623422,5,5,"1 fixing bell e-mail  was terrific
2 downloading songs on weekends notimpress at all. this has been going on since february. has same problem, not resolve yet. thank you",5
352886,18-APR-12,17-APR-12,Divya,,en,70.29.66.56,ship.inc@sympatico.ca,15320442,000000124620345,4,5,"Received a spare modem cable by overnight Purolater. However, one month ago, when we really needed a replacement urgently, we were told it would take 3-5 business days; on appeal to a manger, we were able to get it in 48 hours. Now that it is not urgent, I got it in 18 hours!",5
352887,18-APR-12,16-APR-12,Oliver,,en,174.92.115.107,bloeffen@sympatico.ca,15295308,000000124597051,5,5,,4
352888,18-APR-12,17-APR-12,Rudys,,en,174.92.121.2,ro1@sympatico.ca,15319590,000000124629926,1,1,"Let me talk and carry on  a conversation with a person, not a machine.",1
352889,18-APR-12,17-APR-12,Abderrahmen,,fr,70.54.157.167,jmpepin@sympatico.ca,15314948,000000124619455,5,4,,5
352890,18-APR-12,17-APR-12,Paola,,en,207.219.69.141,mvisca@bell.net,15317978,000000124633331,1,1,Have English speaking people ,1
352891,18-APR-12,17-APR-12,Francis,,en,70.26.92.154,raysmith42@sympatico.ca,15319238,000000124624221,4,3,I needed a new power cord for your modem and I can't believe you don't have outlets where these can be picked up. I had to wait for Purolator delivery the next day. My experience in Florida with Comcast is that they have outlets and I imagine Rogers does.,2
352892,18-APR-12,17-APR-12,Gabriela,,en,70.49.117.58,buysell3@sympatico.ca,15310506,000000124622093,2,3,your representative could have told me to push the reset button on the modem and saved a lot of hassel and a service call,3
352893,18-APR-12,17-APR-12,Khan,,en,184.148.114.155,ayako.kawai@sympatico.ca,15309814,000000124626531,5,5,,5
352894,18-APR-12,17-APR-12,Alvin,,en,76.69.126.241,irene.sim@bell.net,15314170,000000124624110,3,5,Teach you staff some Geography. he kept asking which STATE I lived in. I told him we are Canadian and to learn about the countries before he makes the calls.,5
352895,18-APR-12,12-APR-12,Koussay,,fr,174.88.165.253,farell@bell.net,15264058,000000124535678,3,4,lorsque j'ai adhérer à Bell on m'avait dit que mon portable pourrait recevoir mes courriels et je ne les recois pas du tout ,3
352896,18-APR-12,17-APR-12,Jamel,,fr,67.68.178.166,mario.bechard@bell.net,15316947,000000124631620,5,5,"Rien de particulier, je suis entièrement satisfait de la qualité du service reçu.",5
352897,18-APR-12,17-APR-12,Juliio,,en,70.52.171.193,ekanter@sympatico.ca,15312456,000000124634245,4,5,I agreed to get the faster internet service. in turn I had a Bell guy show up to install a new phone line I never asked for and then I lost my internet for two days< this really was bad.,2
352898,18-APR-12,17-APR-12,Edgar,,en,69.157.12.187,mortonbiback@bell.net,15317840,000000124638173,4,2,"To reach a representative, we have to go through several steps.  Having done so a few times, it is annoying not to have the option of bypassing all the troubleshooting steps.  ",5
352899,18-APR-12,16-APR-12,Mamta Tank,,en,64.231.27.97,g.sutherland@sympatico.ca,15298474,000000124594390,3,1,The service representative did a good job but the service continued to fail.  ,1
352900,18-APR-12,17-APR-12,Luis,,en,174.94.18.80,gosset@sympatico.ca,15313564,000000124636099,5,5,,3
352901,19-APR-12,18-APR-12,Salvador,,en,184.148.150.196,ufton@sympatico.ca,15334512,000000124662269,1,1,spoken more clearly  --- and louder --I put the phone down on this person as I felt frustrated --- amazed at the lack of proffessionalism.,1
353404,18-APR-12,17-APR-12,Patrick,,en,174.95.212.69,lessifmg@sympatico.ca,15316146,000000124636592,4,4,Stop increasing my monthly bill regardless of contract.  Bill has steadily climbed in the last 3 years and when I phone to complain I get better pricing through customer loyalty.  Give your loyal customers the better pricing without having to call and complain.,1
353405,18-APR-12,16-APR-12,Amelia,,en,69.158.85.134,wjil@sympatico.ca,15308366,000000124592363,5,5,Not carge for a modem which I had already been using before upgrading my internet usage. I think long term customers should not pay this one time charge.,4
353406,18-APR-12,17-APR-12,Jessa,,en,174.91.140.107,braga50@sympatico.ca,15310360,000000124635698,5,5,I can't think of anything as my experience was excellent.,5
353407,18-APR-12,17-APR-12,Gustavo,,en,184.144.79.161,carolruttan@bell.net,15310660,000000124617585,5,5,,4
353408,18-APR-12,17-APR-12,Shakeel,,en,174.88.50.224,wdabrowskidesign1@sympatico.ca,15321839,000000124626665,5,5,Telephone connection was not the best in terms of audio quality,5
353409,18-APR-12,16-APR-12,Edwin,,en,70.53.36.101,petercahill@sympatico.ca,15304752,000000124601205,5,4,,5
353410,18-APR-12,17-APR-12,Luis,,en,76.66.104.145,tony.colleen@sympatico.ca,15321454,000000124625293,3,3,"I was having problems with the new on-line banking for my bell accounts. I had great service with my bank, but curt service from bell.",3
353411,18-APR-12,17-APR-12,Rod,,en,64.228.80.87,i.d.phelps@sympatico.ca,15314060,000000124618647,5,5,EVERYTHING WAS PERFECT THE PROBLEM WAS IDENTIFIED AND THE NEW COORD CAME IN 1 DAY AS PROMISED AND IT WORKS. Thank you,5
353412,18-APR-12,17-APR-12,Munuganti Gyaneshwar,,en,174.92.83.34,vpoulsen@sympatico.ca,15321756,000000124637533,5,5,"Tyani was very helpful, courteous, professional and knowledgeable. He was able to help me with the problem. thanks val P",5
353413,18-APR-12,12-APR-12,Antonio,,en,184.148.177.102,danielle.hugh@sympatico.ca,15262984,000000124538186,1,1,"I had call on April 10th 2012 to have my phone line disconnect on April 30th. I was assured by the rep that the internet service associate with my phone line would not be interrupted.  BUT due to someone not knowing how to read, my phone line and internet was disconnected  on April 12th. I was quite annoyed at this as my phone service and internet service was not reconnected until April 14th.   Not at all Pleased with the method of how your inter company communication is done!!  
Bell ticket number B45J23M2",2
353414,18-APR-12,17-APR-12,Katlin,,en,74.15.57.160,pcrosbie@sympatico.ca,15318672,000000124625326,5,5,nothing,5
353415,18-APR-12,17-APR-12,Evangeline,,en,70.29.4.103,annneil.gray@sympatico.ca,15309600,000000124636391,4,4,faster resolution of problem,3
353416,18-APR-12,16-APR-12,Samy,,fr,76.68.136.129,solangecormier@sympatico.ca,15306916,000000124607144,2,1,"Mieux écouter mon point de vue pour faire un meilleur diagnostic. Un technicien est venu ici alors que le problème n'était pas du tout ""physique"". Quel gaspillage!
Myriam, mardi, a résolu le problème en quelques minutes au téléphone",2
353417,18-APR-12,14-APR-12,Hector,,en,70.24.95.144,runtas@sympatico.ca,15284986,000000124563678,3,3,,4
353418,18-APR-12,17-APR-12,John,,en,64.231.189.253,skydance1904@bell.net,15320568,000000124631305,3,2,Find out why some business phones cannot get through to my line.,3
353419,18-APR-12,16-APR-12,Hanene,,fr,76.65.6.178,robcis@sympatico.ca,15305728,000000124604706,5,5,,5
353420,18-APR-12,17-APR-12,Naziha,,fr,174.92.163.165,rosaire10@sympatico.ca,15319792,000000124619628,5,4,"Ca fonctionne très bien,j'ai accès à mon compte, merci.",5
353421,18-APR-12,17-APR-12,Joseph,,en,67.70.119.8,dwightb@sympatico.ca,15312314,000000124628782,5,5,,5
353422,18-APR-12,16-APR-12,Carlos,,en,70.31.98.36,lil.dreamer@sympatico.ca,15301968,000000124595609,5,5,Everything was done perfectly .  I can't think of anyway to improve on it.,5
353423,18-APR-12,17-APR-12,Hector,,en,184.144.31.96,moniquew@sympatico.ca,15317818,000000124619986,5,5,Wait period seemed longer than 4 minutes.,5
353424,18-APR-12,17-APR-12,James,,en,69.159.74.130,bd.jewell@sympatico.ca,15309988,000000124621262,5,4,,5
353425,18-APR-12,15-APR-12,Cristian,,en,76.64.93.57,cpride@sympatico.ca,15287934,000000124579691,4,5,"the tech was a little hesitant on the procedure and I didn't feel real confident at first, but he got the issue resolved ",5
353426,18-APR-12,17-APR-12,Soumaya,,fr,174.89.230.34,yanmillette93@sympatico.ca,15322030,000000124614980,3,4,sans avoir avec la personne a qui j'ai parlé vous auriez pu tout simplement envoyer une lettre d'avertissement ,2
353427,18-APR-12,17-APR-12,Oscar,,en,174.92.76.185,john.pintar@sympatico.ca,15315058,000000124635248,4,4,,4
353428,18-APR-12,16-APR-12,Anne,,en,174.89.241.4,s.m.l.mac@sympatico.ca,15306108,000000124607559,4,4,wait time and transferring time to go back into another wait queue,4
353429,18-APR-12,16-APR-12,Tim,,en,70.50.52.235,colette743@sympatico.ca,15296472,000000124593999,5,5,When informing choice of options the   choice of person should be 1st,4
353430,18-APR-12,17-APR-12,Luis,,en,174.93.85.50,diamantenkeller@sympatico.ca,15311924,000000124633686,3,3,,3
353431,18-APR-12,17-APR-12,Chuck,,en,76.65.14.251,mukarrams@sympatico.ca,15317946,000000124617774,4,5,,5
353432,18-APR-12,17-APR-12,Imed,,en,69.158.136.107,regiers@sympatico.ca,15319332,000000124638420,4,4,speak lowder,4
353433,18-APR-12,17-APR-12,Mohamed,,fr,67.68.169.71,yassir.joti@sympatico.ca,15322042,000000124635977,2,4,Juste demander à votre conseiller d'utiliser un ton entretenu avec ses clients et de ne pas lever la voix. présumer que le client agira comme un client précédent  ne donne en aucun cas le droit d'être incorrecte. ,3
353434,18-APR-12,16-APR-12,Hector,,en,76.64.102.125,willbere@sympatico.ca,15308308,000000124606917,,,technician was to return my call.  he never did.,
353435,18-APR-12,17-APR-12,Houcine,,fr,50.100.136.166,chantal-jeff@sympatico.ca,15310858,000000124628031,5,5,rien,5
353436,18-APR-12,17-APR-12,Jordan,,en,67.71.142.181,djjsjohnston@sympatico.ca,15311998,000000124617628,4,4,nothing,4
353437,19-APR-12,17-APR-12,Eduardo,,en,70.31.188.13,jack039@sympatico.ca,15314280,000000124638905,4,4,speak english,4
353438,19-APR-12,18-APR-12,Daniel,,en,69.157.54.73,barbrose@bell.net,15323516,000000124651483,5,5,,5
353439,19-APR-12,18-APR-12,Firas,,fr,65.94.30.31,jacinthemelanie@sympatico.ca,15327676,000000124657507,4,3,,4
353440,19-APR-12,18-APR-12,Patrick,,fr,70.26.196.200,ghislainetrudeau@sympatico.ca,15326750,000000124644907,5,5,rien tout a été parfait,5
353441,19-APR-12,17-APR-12,Atoiya,,en,184.144.236.195,amcaza@sympatico.ca,15309414,000000124615346,4,4,"I made two calls.  The first re:  billing increase was
resolved.  I presume this survey is about that first call.
I made a second call re: Express Vu--T.V. channels.
I need to adjust this in order to lower my costs.  My
pension does not increase much, and my rental  does increase.  I'm finding it difficult to justify the
expense.  I asked if I could start over with English Basic, plus perhaps eight individual channels.  I'm old, and quite deaf, so could not quite connect with
information--so I'm trying to find a way to resolve this.  Perhaps if I go to the Bell office in town.....?
Margaret 
",4
351864,15-APR-12,14-APR-12,Chad,,en,174.91.35.170,lead.desjar@sympatico.ca,15282726,000000124572687,4,4,,4
351865,15-APR-12,13-APR-12,Jalel Eddine,,fr,184.145.151.189,paqbaq@bell.net,15268962,000000124540694,5,4,J'ai été heureusement surpris de l'attention apportée à mes demandes et du travail accompli à distance par votre service technique pour prendre en charge le cheminement des travaux sur mon ordinateur. Bon travail. Merci,5
351866,15-APR-12,13-APR-12,Azza,,fr,76.65.89.32,r.bergevin@sympatico.ca,15269510,000000124543147,4,4,,4
351867,15-APR-12,14-APR-12,Mustapha,,fr,72.53.114.139,stvm@sympatico.ca,15285630,000000124569520,3,4,,3
351868,15-APR-12,14-APR-12,Mario,,en,64.231.47.93,chris.moxon@sympatico.ca,15279672,000000124565196,5,5,,5
351869,15-APR-12,14-APR-12,Shashank,,en,184.147.216.74,b.mercer@sympatico.ca,15278878,000000124563707,3,4,"It took awhile and he seemed to need to check for answers elsewhere, but he did succeed.",4
351870,15-APR-12,14-APR-12,Rahul,,en,70.52.184.245,stj19@sympatico.ca,15285624,000000124568116,5,5,nothing in this particular matter,5
351871,15-APR-12,13-APR-12,Oscar,,en,174.93.43.103,jrjlandon@sympatico.ca,15266200,000000124541941,3,3,I waited over half an hour to speak to a rep.,2
351872,15-APR-12,13-APR-12,Henry,,en,70.50.66.12,legreer@sympatico.ca,15275376,000000124557959,4,5,"Nothing, Henry did an excellent job in helping me resolve my problem",5
351873,15-APR-12,13-APR-12,Shabbir,,en,70.27.39.235,mikeandl@sympatico.ca,15276014,000000124559455,4,4,nothing to recommend.,
351874,15-APR-12,12-APR-12,Maria,,en,70.30.109.68,toaddertam@sympatico.ca,15271490,000000124534209,2,2,,5
351875,15-APR-12,14-APR-12,Manel,,fr,184.144.212.238,adesroches70@sympatico.ca,15278400,000000124563156,2,2,Avoir un réseau du communication qui a coupé à 2 reprises durant mon rappel. Les techniciens ont pas été en mesure de trouver la source haute consommation en information. Mais en échange il ont été vite et insistant à vouloir me vendre des produits additionnels.  ,3
351876,15-APR-12,14-APR-12,Umesh,,en,184.146.147.221,sccharron@bell.net,15285170,000000124573140,3,2,"The inconsistency of the internet service continues.  But at least this time around the customer service followed up as promised but was not able to resolve the problem.  I don't believe that they even know what the problem is and are trying to guess remotely which is a shame.  Rather than escalating and sending a technician to figure out what the problem is with the internet service, it appears that they are shooting in the dark and changing codes etc remotely which does not seem to help.",2
351877,15-APR-12,14-APR-12,Monica,,en,173.33.18.9,ndv@sympatico.ca,15283860,000000124572361,4,4,,3
351878,15-APR-12,14-APR-12,Brittany,,en,184.145.54.227,rneville2009@bell.net,15284794,000000124563140,5,5,you did it,5
351879,15-APR-12,13-APR-12,Bernard Vijay,,en,174.91.102.249,rdpage@sympatico.ca,15269718,000000124547308,5,4,,5
351880,15-APR-12,14-APR-12,Edgar,,en,174.93.40.5,jb.parker@sympatico.ca,15281752,000000124568425,2,3,Could have called me back when our call got cut off.,2
351881,15-APR-12,14-APR-12,Julie,,en,76.64.45.38,grahamt@sympatico.ca,15281192,000000124570020,4,4,yu could have not taken up so much of my time--45 minutes,2
351882,15-APR-12,14-APR-12,Daniel,,en,174.95.146.172,joan.graves@sympatico.ca,15282046,000000124562415,4,4,,4
351883,15-APR-12,13-APR-12,Daniella,,en,70.54.80.145,errickcamolese@sympatico.ca,15273934,000000124558606,4,3,Shorten complete resolution time-frame.,4
351884,15-APR-12,14-APR-12,George,,en,70.40.148.235,ffrench_9@sympatico.ca,15280756,000000124569972,5,5,,4
351885,15-APR-12,13-APR-12,Franssesca,,en,184.145.124.70,mike_oconnell@sympatico.ca,15276012,000000124557080,5,2,"Rep was fine. Polite, keen to help. The issue is over all poor service from Bell. The call should ahve never been required. That he had to ""boost"" the signal I receive is an admissiuon that I have been paying for and receiving LESS than is acceptable.  ",1
351886,15-APR-12,14-APR-12,Bryan,,en,174.91.8.100,marg.oleary@sympatico.ca,15283206,000000124562734,3,2,"Bryan kindly offered some solutions that I tried, but were not successful, so the problem continued. (receiving duplicate e-mails)",3
351887,15-APR-12,13-APR-12,Lucas,,en,184.145.87.246,ann.mcguire@sympatico.ca,15261234,000000124540327,4,4,"For a business that deals with communications Bell is the most frustrating company to reach.  I want to speak to a real person from the beginning, not a machine that cannot hear me properly.",
351888,15-APR-12,14-APR-12,Rahul,,en,67.68.139.194,rayeve@bell.net,15284592,000000124565419,5,5,,5
351889,15-APR-12,14-APR-12,Ksouri,,fr,65.94.190.115,arthur003@sympatico.ca,15278806,000000124565416,4,4,,4
351890,15-APR-12,14-APR-12,Marwen,,fr,70.30.172.135,sergeaud@sympatico.ca,15285248,000000124567566,5,5,Rien de plus,5
351891,15-APR-12,14-APR-12,Kayla,,en,76.64.118.111,silvestro_2@sympatico.ca,15285396,000000124562940,5,5,you did all the thing  that i was looking for  and i am very satisfied  with all the service with bell,5
351892,15-APR-12,14-APR-12,Franssesca,,en,174.91.40.253,moocow@sympatico.ca,15283760,000000124566977,1,1,"Get someone who listens and is less rude and interuptive to the client, you know, the one that pays the bills.  She was of absolutely no help at all, wasted my life doing tests I told her repeatedly that I has done such tests already asked for a super, and without a word from her, I don't know if I was on hold or hung up on.  So I gave up several minutes later.

A real piece of work if I had her in my business I'd be begging infront of Timmy's in no time at all.  You need to educated her big time.",1
351893,15-APR-12,14-APR-12,Shyam,,en,174.91.40.253,moocow@sympatico.ca,15283762,000000124567125,3,,"Stay on the line, when I went to do a requested task on the laptop re:the wireless issue, when I went back he was gone.  No callback no nothing when in my view there is no question that I was not done dealing with him...maybe he ""reset"" the wireless, and maybe he didn't.

Perhaps you m ight consider emailing a summary of the encounter to the client such that you may be able to ascertain if anything had been done. ",3
351894,15-APR-12,14-APR-12,Helenpearl,,en,64.231.64.132,msdebbier@sympatico.ca,15283814,000000124571917,5,5,I was on hold for about 4 minutes and was told it would only be two.  It was not a big deal for me.,5
351895,15-APR-12,14-APR-12,Mohamed Abdelkader,,fr,174.93.146.14,audet_65@sympatico.ca,15278838,000000124568841,5,5,,5
351896,15-APR-12,14-APR-12,Moses,,en,70.27.26.84,J_Gordon@bell.net,15278234,000000124570128,2,1,"Do a more extended look in to
problem.",2
351897,15-APR-12,14-APR-12,Marco,,en,65.92.0.200,mstephenson@sympatico.ca,15283818,000000124574561,5,4,,4
351898,15-APR-12,12-APR-12,Naim,,fr,69.156.203.216,francis.belzile@sympatico.ca,15264220,000000124536435,3,2,Problème plus relié à l'ordinateur et non pas au réseau sans fil.,4
351899,20-APR-12,19-APR-12,Jalel Eddine,,fr,70.30.153.25,cfilloles@sympatico.ca,15337086,000000124665464,3,1,"instalation de la fibe trés dérisoire,je n'ai pas de télévision depuis le 18 avril j'attend toujour un vrais thecnitien qui connait le système et qui est capable de réparer.",
352400,20-APR-12,19-APR-12,Ritwik,,en,76.65.49.232,vmohd@sympatico.ca,15346086,000000124677081,5,5,"My experience was indeed excellent so there is no need for improvement.  Thanks.  Your agent is well qualified and really knows his job! He was cutomer oriented - very, very helpful.",5
352401,20-APR-12,19-APR-12,Kais,,fr,65.92.220.64,paulo2@bell.net,15343634,000000124680574,5,5,pas grand chose,5
352402,20-APR-12,19-APR-12,Mohammed,,en,174.89.197.229,jedworthy@sympatico.ca,15340404,000000124674238,4,4,Actually I should have phoned earlier.,3
352403,20-APR-12,19-APR-12,Ibtissam,,en,70.49.132.33,archiewilkie@bell.net,15336059,000000124681542,5,4,"Sam was excellent.  She was very patient and helpful.  More to the point, she spoke English!!  Th last time I had to get help I spoke to someone I could not understand and gave up.  (No survey followed so I could not record my negative experience.)  So, my strong recommendation to you would be to get more representatives like Sam, and before hiring, give applicants a test to see if they have an understandable accent and are proficient in  English, as well as proficient in the technical aspects of the job.

Regarding your next question, my friends make their own decisions.  I, like so many others had many problems getting set up with Bell, but they were resolved with a lot of letter writing.  I understand that Rogers posed the same problems.",4
352404,20-APR-12,17-APR-12,Flahi,,fr,70.29.222.113,marieevedaniel@sympatico.ca,15316920,000000124622839,4,5,,4
352405,20-APR-12,19-APR-12,Janani,,en,70.27.79.238,rsp.irish@sympatico.ca,15344578,000000124666303,5,5,,5
352406,20-APR-12,19-APR-12,Kelly,,en,67.71.177.45,pandt.baxter@sympatico.ca,15343480,000000124665808,5,5,unknown. The problem had us both wondering just what Bell called about in the first place.  You best consult Kelly in this regard.,4
352407,20-APR-12,19-APR-12,Pat,,en,76.68.40.116,randywells@sympatico.ca,15344052,000000124674463,4,5,,3
352408,20-APR-12,19-APR-12,Melissa,,en,64.228.64.211,williamcrump@sympatico.ca,15346248,000000124669258,4,4,,5
352409,20-APR-12,19-APR-12,Carmen,,en,69.158.133.76,dot.gould@sympatico.ca,15338232,000000124667790,5,5,nothing,4
352410,20-APR-12,19-APR-12,Juan,,en,184.147.118.244,beattie2@bell.net,15336354,000000124677088,4,4,,3
352411,20-APR-12,19-APR-12,Emily,,en,70.53.73.24,c.vaughan@sympatico.ca,15336858,000000124681827,5,4,"first representative took my information, put me on hold and disappeared.  Glad I got the young lady who ended up helping me. This young lady is an asset to your business. Her customer service skills are wonderful.  Enjoyed me interaction with her. 
 ",5
352412,20-APR-12,19-APR-12,Juan,,en,174.88.22.154,john.toljan@sympatico.ca,15340718,000000124684632,1,1,Give the service we have paid for We have had this problem for a while now and every time bell say's it is fixed the problem still persists and our bill reflects the amount as if we had full service!!!!! We are now looking at changing providers for sure. I hope that no one rips you off in the future like bell has ripped us off! If a 2 dollar charge happens on the billing in the mail consider us finished...,1
352413,20-APR-12,19-APR-12,Kayla,,en,70.48.2.54,j-jan@sympatico.ca,15339996,000000124680166,1,1,Informing people that there service changed would be nice.  We moved back in 2008 and moved our services with us but were not informed and our unlimited internet had change to 60G a month.  This is unacceptable and you will be losing us as a client for all our services.,1
352414,20-APR-12,19-APR-12,Hazyl,,en,174.94.43.157,cathy59@sympatico.ca,15337010,000000124676742,5,5,,5
352415,20-APR-12,19-APR-12,Franssesca,,en,174.91.49.53,robertmcclellan@sympatico.ca,15344404,000000124671219,5,4,,4
352416,20-APR-12,19-APR-12,Samantha,,en,65.92.23.100,efogel@bell.net,15338478,000000124668156,5,5,,5
352417,20-APR-12,12-APR-12,Mireille,,en,70.30.109.79,fwvw@sympatico.ca,15264328,000000124537743,3,3,"Mireille was very friendly, but was perhaps not quite sure what to do about the problem.  The next morning someone (I think is was Michael) called and was very heopful and solved the problem, as it appears.",4
352418,20-APR-12,19-APR-12,Zee,,en,65.94.61.108,kindo@sympatico.ca,15341290,000000124671306,5,5,Can't think of anything,4
352419,20-APR-12,19-APR-12,Nader,,fr,174.91.250.151,bernierm2@sympatico.ca,15336400,000000124673296,5,5,aucune idée,5
352420,20-APR-12,18-APR-12,Darwin,,en,70.48.204.37,markandgracemartin@sympatico.ca,15330194,000000124647242,5,4,,5
352421,20-APR-12,18-APR-12,Matthew,,en,70.31.49.64,ken.pon@sympatico.ca,15328842,000000124653104,3,,It would have been better to have it done right the first time rather than have me call back to correct it.,3
352422,20-APR-12,19-APR-12,Mohammed Zaid,,en,70.55.66.184,rentacar@sympatico.ca,15344230,000000124669910,4,4,,3
352423,20-APR-12,19-APR-12,Diego,,en,174.92.79.246,phylanddon@sympatico.ca,15343764,000000124666613,5,5,,5
352424,20-APR-12,16-APR-12,Tine,,en,74.14.24.71,gpeler@sympatico.ca,15298998,000000124590352,5,5,,5
352425,20-APR-12,16-APR-12,Asra,,en,64.231.7.17,scoobydew@sympatico.ca,15306412,000000124604081,4,4,Well I wouldn't have had to call back if the first repairman came and did what was called for on the quote,3
352426,20-APR-12,19-APR-12,Lorrey,,en,70.49.192.224,abrook1@sympatico.ca,15335542,000000124671310,5,4,,4
352427,20-APR-12,18-APR-12,Ferdaous,,fr,67.71.77.55,raymond.garneau@sympatico.ca,15332304,000000124641708,1,1,"Apres environ 20 minutes de musique en attente, on m'a transféré à Bell Mobilité alors que j'avais demandé de l'aide pour SYmpatico!",2
352428,20-APR-12,19-APR-12,Joseff,,en,76.64.9.242,1michelm@bell.net,15335182,000000124667802,5,5,,5
352429,20-APR-12,19-APR-12,Mariem,,fr,70.55.86.188,g.alepins@sympatico.ca,15339004,000000124664463,5,4,,3
352430,20-APR-12,18-APR-12,Cindy,,en,65.93.106.88,judynicholls12@bell.net,15328586,000000124654391,5,5,nothing thank you,5
352431,20-APR-12,19-APR-12,Sonia,,fr,74.12.228.152,laurentperreault@sympatico.ca,15341540,000000124664572,4,5,"Eviter de facturer un compte par erreur et lors de la correction subséquante de cette erreur, éviter de facturer une pénalité.",3
352432,20-APR-12,19-APR-12,Melvin,,en,70.27.192.84,mstolarik@sympatico.ca,15343086,000000124677455,2,3,"While you re-connected me to the internet, you reduced my speed to dial-up service which was terrible. I had to call tech. srvices again to get me speed back.",3
352433,20-APR-12,19-APR-12,Andrew,,en,70.83.192.151,glenfel@sympatico.ca,15339312,000000124671002,5,5,nada,5
352434,20-APR-12,18-APR-12,Asma,,en,70.29.77.32,shirleyd@sympatico.ca,15333450,000000124650555,5,5,"nothing,I was completely satisfied with Asma's help. very nice lady.",5
352435,20-APR-12,19-APR-12,Luis,,en,174.93.51.197,tcilurzo@sympatico.ca,15345580,000000124672224,5,5,"Luis was well trained, profecinal and passed me on to the CORRECT PERSON.",5
352436,20-APR-12,19-APR-12,Moises,,en,70.31.51.221,legreer@sympatico.ca,15341612,000000124683641,4,4,am concerned that my rotor is giving me trouble atleast once a week or so,4
352437,20-APR-12,19-APR-12,Nejla,,fr,174.91.247.135,hamelin1f@sympatico.ca,15339572,000000124674452,4,5,,4
352902,19-APR-12,18-APR-12,Mario,,en,184.148.150.196,ufton@sympatico.ca,15334510,000000124661810,1,1,spoke in broken english --- difficult to understand --- did not feel he understood what i wanted to do --- I gave up and put the phone down ,1
352903,19-APR-12,18-APR-12,Jamila,,fr,70.49.114.181,martinecliche@sympatico.ca,15330266,000000124644700,5,4,tout est ok,5
352904,19-APR-12,18-APR-12,Radhika,,en,70.54.151.217,normad@sympatico.ca,15331336,000000124659378,5,5,"I still don't understand why this happened..last year I put my internet on suspension and did not have this problem when I returned.  Her service in helping me was wonderful, and does not need anything to improve...just wondering why from a technical point of view.",5
352905,19-APR-12,18-APR-12,Dashrathan,,en,174.92.138.40,fpriboj@sympatico.ca,15326348,000000124641936,5,5,,5
352906,19-APR-12,18-APR-12,Larissa,,en,198.103.182.130,patrick.des@sympatico.ca,15331648,000000124661239,5,2,,3
352907,19-APR-12,18-APR-12,Hadhemi,,fr,69.156.161.176,lch176@sympatico.ca,15329250,000000124649947,4,3,"       
       aucune i dé",3
352908,19-APR-12,17-APR-12,Mohamed,,fr,65.94.164.192,creationsgc@sympatico.ca,15311311,000000124637999,5,4,Rien,5
352909,19-APR-12,17-APR-12,Faouzia,,fr,76.67.144.181,huguettefillion@bell.net,15314042,000000124617906,4,5,J'ai été satisfaite pour le service demandé. Merci,5
352910,19-APR-12,18-APR-12,Sarra,,fr,67.68.104.203,jano.gilles@bell.net,15327840,000000124643140,4,5,,4
352911,19-APR-12,18-APR-12,Harathi,,en,76.69.54.145,lauriebob.huisman@sympatico.ca,15329226,000000124650767,5,5,,5
352912,19-APR-12,14-APR-12,Mauricio,,en,65.95.110.245,kjohnson2263@sympatico.ca,15282522,000000124569208,3,2,"Suggest that I check that the plugs at the back of my pc were properly plugged in. I feel like a proper fool for missing this. 
",3
352913,19-APR-12,18-APR-12,Jalel Eddine,,en,67.68.144.87,cama1@sympatico.ca,15324140,000000124646258,3,2,"Je n'ai rien à redire sur les représentants qui interviennent soit de Tunisie,Egypte ou ailleurs, j'en ai sur l'arbitraire et de l'inbroglio qui succite le fait de faire affaire via plusieurs services de Bell. Votre main droite ne connaissant pas votre main gauche.  J'apprécierais m'expliquer avec quelqu'un en autorité. Pour ce qui est des gens qui travaillent dans vos différents services, je n'ai rien contre eux et je peux confirmer qu'ils font leur possible dans leur domaine, mais qu'ils n'ont pas le contrôle vis à vis les autres intervenants.  Mon numéro de téléphone: trois choix 829 362-7056, 819 362-1823 ou mon cell 514 949 -4125  Merci  Jean-Marie Malenfant et Carmen Caron",1
352914,19-APR-12,16-APR-12,Sylvie,,en,184.144.17.17,thomburke@bell.net,15307648,000000124607845,5,5,,4
352915,19-APR-12,18-APR-12,Faouzia,,fr,70.52.36.68,olive.laflamme@sympatico.ca,15331446,000000124640837,4,5,,4
352916,19-APR-12,18-APR-12,Zulfiquar,,en,70.30.243.204,bpiper@sympatico.ca,15323956,000000124651979,5,5,Everthing was great,5
352917,19-APR-12,18-APR-12,Ali,,fr,65.92.157.6,poisson40@sympatico.ca,15332006,000000124650414,4,4,,4
352918,19-APR-12,17-APR-12,Suresh,,en,65.92.78.201,tmraja@sympatico.ca,15321404,000000124624949,5,5,"There is lack of cordination among different departments. My intial installation date was April 13, 2012 and the appointment time was 12.00 to 5.00 PM and I waited for your technician to arrive and nobody showed up, waisting my time. At least somebody from Bell should have called me and said you couldn't make it for that time and reschedule the appointment",3
352919,19-APR-12,18-APR-12,Danielle,,en,65.95.100.190,hilda.johnston043@sympatico.ca,15327324,000000124656172,5,4,,5
352920,19-APR-12,18-APR-12,Jama,,en,70.52.227.74,rick.leach@sympatico.ca,15332553,000000124651891,4,5,,5
352921,19-APR-12,18-APR-12,Yazhini,,en,69.156.29.168,danielek@sympatico.ca,15325094,000000124646675,5,5,,4
352922,19-APR-12,18-APR-12,Sanah,,en,184.145.22.233,horstm@bell.net,15327388,000000124641992,4,3,The proposed solution didn't seem to make much sense to me.But in the end it solved the malfunction.,4
352923,19-APR-12,17-APR-12,Manel,,fr,69.157.191.95,mr.boutet@sympatico.ca,15317880,000000124627293,5,5,"cette personne était très pasiante, parlait clairement je pouvais la conprendre très bien.",5
352924,19-APR-12,18-APR-12,Ahmed,,fr,184.144.141.150,bobderepentigny@sympatico.ca,15323860,000000124662528,4,5,,4
352925,19-APR-12,17-APR-12,Koussay,,fr,174.93.198.242,ghyslain.goulet@bell.net,15313382,000000124621305,5,4,,5
352926,19-APR-12,18-APR-12,Salim,,fr,70.51.14.14,postapovitch@sympatico.ca,15332022,000000124644541,1,1,,1
352927,19-APR-12,17-APR-12,Oscar,,en,184.145.73.248,bcree@sympatico.ca,15309986,000000124614182,4,4,,4
352928,19-APR-12,12-APR-12,Anis,,fr,70.52.20.182,g.graton@sympatico.ca,15264346,000000124538174,3,2,"le technicien ne pouvait règler le problème qui fut référé à un expert et après 48 heures, le tout n'est pas totalement réparé; je peux recevoir et envoyé des message mais suis en basse vitesse; longueur insupportable!",3
352929,19-APR-12,18-APR-12,Saifuddin,,en,70.53.87.38,ron.hinch@sympatico.ca,15332802,000000124639506,5,5,,5
352930,19-APR-12,18-APR-12,Issa,,fr,24.200.121.45,jeanpierre.boivin@sympatico.ca,15328004,000000124646895,1,1,"Votre représentant avec un fort accent Européen.À l'occasion, je devais lui demandé de répété l'instruction. Nous avons essayé en boucle de faire et refaire les même commandes,sans résultat. Plus de 90 minutes plus tard,la ligne c'est raccrochée. J'ai patienté,une dizaine de minutes,espérant qu'il me rappel. J'ai du rappeler,la répondante a détecté le problème en moins de 2 Min.",5
352931,19-APR-12,18-APR-12,Nawel,,fr,24.200.121.45,jeanpierre.boivin@sympatico.ca,15328006,000000124647436,5,5,Rien de +,5
352932,19-APR-12,18-APR-12,Karla,,en,174.88.215.63,lois.desjardins@sympatico.ca,15329530,000000124655219,4,5,"Rep sounded a bit impatient with me, but otherwise was very efficient.  Just a comment - my interaction with this rep took place at shortly after 11 a.m. on apr 18, 2012, not at 5:12 p.m.!!!",3
352933,19-APR-12,18-APR-12,Ashley,,en,70.49.105.95,darby230@bell.net,15325132,000000124641166,5,5,Nothing....Ashley was excellent & very patient with me.,5
352934,19-APR-12,18-APR-12,Vijay,,en,67.70.198.225,billcol@sympatico.ca,15323758,000000124661901,5,5,I can not think of anything. Vijay was really helpful,5
352935,19-APR-12,18-APR-12,Abir,,fr,67.70.112.94,danielkarmichael@bell.net,15325098,000000124639761,2,4,"J'appelais pour comprendre ma facturation et elle me répétait toujours la même chose en me disant que c'était comme cela pour tous les clients... Elle aurait dus trouver une autre manière de me l'expliquer quand il était évident que je ne comprenais pas son explication. Finalement j'ai moi même trouvé la raison du problème de facturation... 

Ne vous méprenez pas, elle était sympathique mais elle ne comprenais simplement pas mon problème",3
352936,18-APR-12,17-APR-12,Monica,,en,174.95.191.91,dthoma@sympatico.ca,15312268,000000124632239,5,4,,5
352937,18-APR-12,17-APR-12,Brittany,,en,64.231.115.235,jaccacan@sympatico.ca,15314268,000000124629591,5,5,your agent was wonderfull...not to much more to say,5
352938,18-APR-12,17-APR-12,Yosimar,,en,70.29.115.71,m.biehl@sympatico.ca,15316606,000000124628168,4,4,,4
353442,19-APR-12,17-APR-12,Gabriela,,en,70.26.76.230,gbholloway@bell.net,15313230,000000124617048,5,5,Absolutely nothing!  The service was great!,5
353443,19-APR-12,16-APR-12,John,,en,69.157.213.2,karenjennings@sympatico.ca,15301214,000000124613260,1,1,"New modem doesn't work; ensure that product works before shipping.  Recommend Bell.....depends on if I'm left waiting for new modem long & if it works.",
353444,19-APR-12,18-APR-12,Melinda,,en,174.92.30.2,ctarini@sympatico.ca,15324910,000000124641777,4,1,"Melinda herself was a very pleasant and helpful rep.  Although she told me that all of what we had spoken about ater 40 minutes or so would be put on file with a confirmation #12464177. I was grateful and when we completed our call I was more that satified that we would be staying with Bell. When I called back and spoke with Jeff from the ""Loyalty Dept"" around 2:15 the same afternoon he said he was not able to find any information that Melinda and I had discussed.  While speaking with him I repeated all of the information she and I had discussed and he kept saying that this was or that was incorrect even to the point of him saying ""that was a lie"".  After speaking with him I did receive almost the same information and discounts but was again on the phone for about half an hour. 
Being a Bell customer for more than 42 years I was astounded that it took ""my"" phone call to get the reduced rate that we are now going to be getting.  Shortly afterwards I received an email indicating that a fee of $13.86 would be added to my bill for the HD PVR which Jeff had told me would be free for the next three years.  Another call and another rep later that was cleared up and another email was received.  
My children are with other providers and it was they that had me contact you for changes.  We were almost at the verge of changing our system to someone else prior to these calls.  I would expect that when discounts of these kinds can be initiated by the ""customer that a call or a letter from Bell Canada could be sent to make a customers aware of them prior to us having to contact your office.  I am thankful for the new fees we are going to be paying but there must be a better way of keeping customers informed about this information.  Melinda was a very good person for me to have spoken to first and it was because of her that we changed our minds and stayed with Bell.  I hope that the information provided here will help when other changes are made or when a customer contacts you.  Your next question would be answered as definitely if I could be assured that this would not happen again when calling back to speak with a representative. 
Thank you
Claire Tarini",4
353445,19-APR-12,18-APR-12,Hanen,,fr,70.52.60.28,real_dubois00@sympatico.ca,15332390,000000124644839,4,,j'ai reçue deux lettres jai fait un appel le 3avril et un deuxième le 18 avril au sujet du modem que le technicien a apporté lors de l'installation de la télévision est que jaurai une 3e lettre ???,5
353446,19-APR-12,18-APR-12,Jose,,en,174.89.166.196,jeanrobg@sympatico.ca,15328018,000000124646374,5,5,,5
353447,19-APR-12,18-APR-12,Karla,,en,74.14.90.170,nbsteward@bell.net,15331144,000000124647036,4,4,I had difficulty hearing what was said at times,4
353448,19-APR-12,18-APR-12,Hemanth Kumar,,en,174.88.43.130,melvins@sympatico.ca,15330506,000000124643306,5,5,You have made setting up the on-line billing unnecessarily complicated.Your customers should not need to spend half an hour with a technician doing this. Why not ask for 'email address' instead of 'user name' or whatever you call it?,2
353449,19-APR-12,18-APR-12,Andrea,,en,76.64.148.122,jean01@sympatico.ca,15327962,000000124640873,5,5,n/a,5
353450,19-APR-12,18-APR-12,Crystal,,en,174.93.162.88,patrickbaker@sympatico.ca,15331656,000000124643063,5,5,Improve your billing statements - clarify both paper and email statements,4
353451,19-APR-12,18-APR-12,Mathew,,en,207.164.79.114,nervyah@sympatico.ca,15331170,000000124649861,5,5,Nothing. It was great,5
353452,19-APR-12,16-APR-12,Ivan,,en,173.246.22.3,muaz@sympatico.ca,15303794,000000124604072,1,1,"Whatever happened to ""the customer is always right?"" You messed up on book and record keeping and we're supposed to pay the price?
No way!",1
353453,19-APR-12,18-APR-12,Walter,,en,65.94.89.40,j.winker@bell.net,15327658,000000124655721,5,5,Everything was absolutely perfect.,5
353454,19-APR-12,18-APR-12,Dwayne,,en,65.93.166.119,emthompson@bell.net,15325974,000000124654253,5,5,,5
353455,19-APR-12,18-APR-12,Kevin,,en,184.151.114.204,david.storey@sympatico.ca,15325204,000000124646105,5,5,,4
353456,19-APR-12,18-APR-12,Basker,,en,70.54.7.31,loridyck@sympatico.ca,15329558,000000124655409,,1,The call was disconnected just after I had explained my concern.,
353457,19-APR-12,18-APR-12,James,,en,70.52.66.51,adnib@sympatico.ca,15322680,000000124658469,4,4,not slow the speed ,5
353458,19-APR-12,18-APR-12,Christopher,,en,70.54.7.31,loridyck@sympatico.ca,15329560,000000124655487,1,1,The majority of my call was spent speaking with a Supervisor named Jane. She was very short in her answers and basically blaming me for not reading my contract even though I was explaining to her what the Bell store representative informed me of when I upgraded my cell phone. ,1
353459,19-APR-12,17-APR-12,Lahouari,,fr,70.30.158.253,whachey@sympatico.ca,15321866,000000124626593,5,5,"Vous avez repondu a toutes mes demandes et j ai communique cette bonne nouvelle a tout mon reseau d amis.

Merci encore 1 fois

Fred Hachey",5
353460,19-APR-12,18-APR-12,Kais,,fr,184.146.252.245,louismc@bell.net,15329614,000000124648031,5,5,"pas grand chose de plus  votre techniciens ma donnée un excellant service ,et ma expliquer  comment régler mon problème .je suis entièrement satisfait de bell internet 24/24 bravo et merci  bye . ",5
353461,19-APR-12,18-APR-12,Mohamed Ali,,fr,70.53.170.67,norm3200@bell.net,15331324,000000124649404,3,3,"répondre clairement à laquestion claire que je posais. Je suis un usager et non un technicien... qui voudrait apprendre le métier... Láccent nord-africain de votre employé est difficile pour les nerfs d'un québécois mal-entendant qui doit demander plusieurs fois à Mohammed de ralentir un peu son débit. Pour une cie comme Bell la communication verbale n'est pas très ""fortement soignée ni corrigée"" Je me demande quelle sorte de formation ou même de surveillancevous fournissez à vos employés pour le bénéfice de vos clients: je suis sourd mais pas stupide...",1
353462,20-APR-12,18-APR-12,Allaura,,en,69.157.167.113,jrphilp1@sympatico.ca,15328520,000000124644425,2,1,"Followed through on promise to fix BELL ERROR in 24 hours!
NOT",2
353463,20-APR-12,19-APR-12,Ashley,,en,69.158.115.158,boots2006@sympatico.ca,15336606,000000124665619,5,5,Good call and agent was very clear and understood my needs :),5
353464,20-APR-12,19-APR-12,Rabeb,,fr,67.68.183.168,brigitte.degla@sympatico.ca,15336720,000000124675294,4,4,,4
353465,20-APR-12,19-APR-12,Sudhakar,,en,70.27.4.52,sylviaj@sympatico.ca,15345450,000000124673323,5,4,,4
353466,20-APR-12,19-APR-12,Rohith,,en,74.12.61.132,kelus2@sympatico.ca,15341166,000000124678388,1,1," The staff could not correct the problem
 and had to send a technician to my 
 home for next day.",5
351900,20-APR-12,19-APR-12,Charly,,en,76.68.54.145,smart.jc@sympatico.ca,15345062,000000124683781,5,5,nil,5
351901,20-APR-12,19-APR-12,Pascal,,en,70.50.5.32,throstlenest@sympatico.ca,15345720,000000124671726,5,4,"Pascal was very receptive, helpful and pleasant.There is really nothing that could be improved with my interaction with him.  ",5
351902,20-APR-12,19-APR-12,Dan,,en,70.48.206.173,dale.ramsay@sympatico.ca,15337628,000000124684588,5,5,nil,5
351903,20-APR-12,17-APR-12,Luis,,en,70.30.23.60,perley.oneil@sympatico.ca,15318730,000000124632140,3,3,Have Canadian based employees if possible.,3
351904,20-APR-12,19-APR-12,Houda,,fr,69.156.10.18,seniorelpaso@sympatico.ca,15344854,000000124668958,1,1,"Donnez du services au lieu de chercher tout temps le moyen de facturé plus sous de fausse raison.

Je refuse de payer pour obtenir la facture papier.

Je suis tanné de remplir vos maudits sondage qui nous donne rien et qui me fait perdre mon temps.
",1
351905,20-APR-12,19-APR-12,Haythem,,fr,174.95.248.124,sergebernier@sympatico.ca,15344864,000000124680551,4,4,Javais de là difficultés à bien entendre votre technicien.,4
351906,20-APR-12,19-APR-12,Dashrathan,,en,64.231.194.221,suegodin@bell.net,15345300,000000124673421,5,5,,5
351907,20-APR-12,19-APR-12,Alex,,en,64.231.117.192,ddickey@sympatico.ca,15337874,000000124679426,3,2,i was tald someone wold call me back 10 or 15 minuts but did not. I called back 2 hr later.,2
351908,20-APR-12,18-APR-12,Miguel,,en,68.71.4.138,bocfamily@sympatico.ca,15323872,000000124656979,3,3,,4
351909,20-APR-12,19-APR-12,Flahi,,fr,70.55.143.240,mario.lafortune@bell.net,15342288,000000124673207,5,5,,5
351910,20-APR-12,19-APR-12,Saifuddin,,en,74.12.45.253,kayedon@sympatico.ca,15341114,000000124667115,5,5,"It is very confusing trying to access the right department when one has a problem with Bell service (phone, internet, satellite).  ""Emily"" is very annoying in my opinion and the choices she offers sometimes do not fit into the right category of my enquiry.  Also some 'wait"" times are unreasonable, but I will admit I did luck out yesterday.",4
351911,20-APR-12,19-APR-12,Ahmed,,fr,69.159.158.111,brassardp@sympatico.ca,15336672,000000124669595,,,,4
351912,20-APR-12,19-APR-12,Joseph,,fr,184.144.216.234,andreo@bell.net,15335911,000000124673383,4,5,Voir à ce que je ne sois pas obliger de communiquer avec Bell à chaque mois pour des corrections à ma facture mensuelle. Merci ,4
351913,20-APR-12,19-APR-12,Manoj Sandra,,en,64.228.65.216,bpsolomon@sympatico.ca,15336650,000000124675054,5,5,Do something about these scam calls. So that we are become prey.,5
351914,20-APR-12,20-APR-12,Gavin,,en,70.48.207.151,sudsmckane@bell.net,15345296,000000124685181,5,5,,4
351915,20-APR-12,19-APR-12,Anis,,fr,70.30.181.11,jcrouleau@sympatico.ca,15340292,000000124674406,4,2,rien de plus,4
351916,20-APR-12,19-APR-12,Pratiksh,,en,70.27.67.244,geoffgraham@sympatico.ca,15339140,000000124665010,4,4,,4
351917,20-APR-12,16-APR-12,Imen,,fr,69.70.115.14,ginettefoucreau@bell.net,15298884,000000124593192,3,,"Vous m'avez envoyé un nouveau câble pour mon Internet en me disant que c'était probablement le problème, mais ce n'était pas le bon câble. Ça fait donc une semaine que je n'ai pas accès à Internet.",
351918,20-APR-12,19-APR-12,Amir,,fr,70.52.5.59,ficelle66@bell.net,15338814,000000124677542,5,5,"Rien, je félicites M. Amir pour ses bons services.",5
351919,20-APR-12,19-APR-12,Jama,,en,184.147.113.247,watergem@sympatico.ca,15346144,000000124673063,4,4,I have no complaints about yesterday's customer service.,4
351920,20-APR-12,19-APR-12,Naoufel,,fr,70.26.222.21,ayotte.fiset@sympatico.ca,15336194,000000124682965,5,4,,5
351921,20-APR-12,19-APR-12,Makram,,fr,65.92.243.147,midatech@sympatico.ca,15342756,000000124674151,1,1,,3
351922,20-APR-12,19-APR-12,Nawel,,fr,76.71.179.145,ve2ldu@sympatico.ca,15345998,000000124667441,5,5,Rien,5
351923,20-APR-12,19-APR-12,Jonathan,,en,174.91.96.184,lsebek@sympatico.ca,15341890,000000124676907,3,1,Provided a solution that worked.,
351924,20-APR-12,19-APR-12,Nizar,,fr,67.68.135.64,ouellet.fortin@sympatico.ca,15343424,000000124664166,5,5,,5
351925,20-APR-12,18-APR-12,Mariem,,en,70.24.245.148,soneylia@sympatico.ca,15333644,000000124642496,5,5,,4
351926,20-APR-12,19-APR-12,Luis,,en,74.15.31.118,allenmceachen8@sympatico.ca,15335800,000000124684085,5,4,,4
351927,20-APR-12,19-APR-12,Francine,,en,70.31.18.40,ruth.kartzowitz@sympatico.ca,15344598,000000124665969,5,5,Nothing. I really was satisfied with everything.,3
351928,20-APR-12,19-APR-12,Priyanka,,en,74.15.31.118,allenmceachen8@sympatico.ca,15335804,000000124678746,5,5,,5
351929,20-APR-12,18-APR-12,Naoufel,,fr,65.93.125.19,marguerite57@sympatico.ca,15330058,000000124648138,5,5,,5
351930,20-APR-12,19-APR-12,Nandhini,,en,70.54.105.106,jcbroughton@sympatico.ca,15340278,000000124675618,4,4,,4
351931,21-APR-12,20-APR-12,Jama,,en,174.91.41.73,william.barber054@sympatico.ca,15356990,000000124686554,2,3,Believe the customer,2
351932,21-APR-12,19-APR-12,Marcos,,en,64.231.114.251,ron.greaves2@sympatico.ca,15344478,000000124677239,5,4,,4
351933,21-APR-12,20-APR-12,Jose,,en,70.27.54.142,sharon.hurst@sympatico.ca,15355766,000000124705928,4,4,,5
351934,21-APR-12,20-APR-12,Firas,,fr,65.94.168.159,marco60@bell.net,15352982,000000124687762,3,4,qu'il prenne le temps d'écouter avant d'agir,2
351935,21-APR-12,20-APR-12,Vikram Aditya,,en,207.164.79.4,robertl.davis@sympatico.ca,15355192,000000124692410,2,,DELIVER MYODEM ADAPTER A WEEK EARLIER!!!!,2
351936,21-APR-12,20-APR-12,Marc,,en,184.146.113.186,linda.killackey@sympatico.ca,15352468,000000124691916,5,5,,5
351937,21-APR-12,20-APR-12,Kim,,en,76.67.23.188,cgracon@bell.net,15348152,000000124693194,1,1,,1
351938,21-APR-12,20-APR-12,Salvador,,en,74.14.102.247,epinso@bell.net,15349484,000000124689072,3,2,"nothing,because I have to have bell come to the house to correct the problem.",4
351939,21-APR-12,20-APR-12,Fatma Sawcen,,fr,184.145.172.162,jeangillesmarie@sympatico.ca,15351201,000000124696750,5,4,,5
351940,21-APR-12,20-APR-12,Milo,,en,174.91.64.99,andrew-wilson@bell.net,15347078,000000124686610,5,5,,5
351941,21-APR-12,20-APR-12,Zulfiquar,,en,184.146.122.245,sebastian.coppa@sympatico.ca,15355714,000000124697493,4,4,,5
351942,21-APR-12,20-APR-12,Iris,,en,74.14.31.148,trish.brock@sympatico.ca,15356666,000000124691822,5,5,,5
351943,21-APR-12,20-APR-12,Luis,,en,76.65.120.49,jim.reynolds@sympatico.ca,15351364,000000124703702,4,,"If the problem was not resolved, it is not because of the technicians (who were outstanding! and recognized the problem right away) but because of problems with the line.  I will stick to Bell because of your excellent technicians! They pinpoint the problem very efficiently and are very polite.",5
351944,21-APR-12,20-APR-12,Mahesh,,en,64.231.55.23,caonyyz@bell.net,15347960,000000124699878,3,2,WHY SUSPEND A CUSTOMER'S DSL SERVICE AND NOT HAVE A REAL ANSWER AS TO WHY IT HAPPENED. ESPECIALLY WHEN I PAY MY BILLS IN A MORE THAN TIMELY MANNER!!!,3
351945,20-APR-12,19-APR-12,Mike,,en,184.148.174.96,jnikmal@sympatico.ca,15340624,000000124673196,5,5,,5
351946,20-APR-12,18-APR-12,Adnen,,fr,174.91.209.108,reno.pleduc@sympatico.ca,15332462,000000124660907,5,5,,5
352438,19-APR-12,18-APR-12,Omar,,en,70.50.216.235,jambo12@sympatico.ca,15327774,000000124652378,3,4,"Took far too long (45 min) for a seemlingly small problem., could not send any mail, always ended in the OUTBOX and I got the feeling that Omar was also not too sure how to repair that problem but eventually did.",3
352439,19-APR-12,18-APR-12,Adam,,en,69.159.5.58,carlgill@sympatico.ca,15324192,000000124646700,4,3,SPEAK UP LOUD AND CLEAR,4
352440,19-APR-12,18-APR-12,Dhanasekar,,en,69.159.202.99,shirley_benn@sympatico.ca,15333446,000000124652335,4,4,,4
352441,19-APR-12,18-APR-12,Mary,,en,69.41.207.186,ronseabrooke@sympatico.ca,15332824,000000124652102,5,5,"don't make arbitrary charges. 
when you change how you bill- in this case a switch from billing from the past to future billing let people know to avoid confusion. ",3
352442,19-APR-12,18-APR-12,Med nejib,,fr,67.68.73.4,jygmax@sympatico.ca,15328670,000000124650017,5,5,"Vous êtes tout simplement merveilleux 
et tout va très bien maintenant 

Gros merci ",5
352443,19-APR-12,13-APR-12,Oscar,,en,64.228.84.32,lgoodhart@sympatico.ca,15266996,000000124548616,5,5,"nothing - person was fluent english speaker, good listener and intelligent and responsive to the specific question",5
352444,19-APR-12,19-APR-12,Harjeeth,,en,174.93.44.37,dmeg24@sympatico.ca,15325558,000000124662926,5,5,,4
352445,19-APR-12,18-APR-12,Sriram,,en,174.94.34.157,ybr@sympatico.ca,15335026,000000124658614,5,5,NOTHING,5
352446,19-APR-12,18-APR-12,Chiraz,,fr,76.71.232.135,aldemers@sympatico.ca,15322834,000000124642017,5,5,,5
352447,19-APR-12,18-APR-12,Basker,,en,174.91.104.108,blacksheep32@sympatico.ca,15323808,000000124649284,4,4,People that are easier to understand.,5
352448,19-APR-12,18-APR-12,Don,,en,184.146.180.74,lynn.descary@sympatico.ca,15329758,000000124652023,5,5,He was very good and explained things properly.,5
352449,19-APR-12,18-APR-12,Ashok,,en,184.146.180.74,lynn.descary@sympatico.ca,15329760,000000124651089,5,5,"He was very good at explaining how to resolve the problem that I was having.
Very polite!",5
352450,19-APR-12,18-APR-12,Andy,,en,70.29.46.124,kratt@sympatico.ca,15329016,000000124662205,5,5,noting Andre was an exelent technition,5
352451,19-APR-12,18-APR-12,Abid,,en,69.159.195.56,gharron@sympatico.ca,15326742,000000124647726,4,4,,4
352452,19-APR-12,15-APR-12,Francine,,en,70.26.101.20,flymac@sympatico.ca,15288752,000000124581947,5,5,"Every problem was solved thank you very much. My son in law did the talking from me. I am aged ( 90 ) and quite deaf so he stood in for me with the telephone, and my problems  were fixed.",5
352453,19-APR-12,18-APR-12,Ashley,,en,70.26.36.93,pat.burke@sympatico.ca,15331610,000000124641149,4,4,long waits on 'hold',4
352454,19-APR-12,17-APR-12,Abderrahmen,,fr,174.92.226.100,yvetterobert@sympatico.ca,15322136,000000124617191,4,4,,4
352455,19-APR-12,16-APR-12,Danny,,en,50.101.232.124,terry.arnio016@sympatico.ca,15307532,000000124606704,5,5,"the representative was terrific
",5
352456,19-APR-12,16-APR-12,Joan,,en,67.68.45.175,eileen.macguigan@sympatico.ca,15297794,000000124591956,4,4,,4
352457,19-APR-12,16-APR-12,Siobhan,,en,67.68.45.175,eileen.macguigan@sympatico.ca,15297792,000000124592376,5,5,,4
352458,19-APR-12,18-APR-12,Sergio,,en,64.229.185.213,joel.332@sympatico.ca,15328308,000000124661423,5,5,everything was fine.  Thankyou Sergio,5
352459,19-APR-12,18-APR-12,Samir,,en,76.64.123.25,plafreniere@bell.net,15331970,000000124644379,4,4,"Not have finance argue with me, concerning payments, Should be more flexible on making payment arrangements, With the economy the way it is companies should work more closely with customers ",3
352460,19-APR-12,17-APR-12,Anis,,fr,70.53.133.28,francis.monelle@sympatico.ca,15312986,000000124626760,5,4,,5
352461,20-APR-12,18-APR-12,Karen,,en,184.147.233.126,tomkathy@sympatico.ca,15334370,000000124647098,5,5,,4
352462,20-APR-12,19-APR-12,Lotfi,,fr,184.151.114.42,expair@sympatico.ca,15338688,000000124668205,5,5,Rien,5
352463,20-APR-12,19-APR-12,Geetha,,en,70.31.101.207,Wolfram74@sympatico.ca,15335438,000000124678117,5,5,,5
352464,20-APR-12,19-APR-12,Sonia,,fr,70.48.188.222,gmadion@sympatico.ca,15339330,000000124663832,3,1,"J'appelais à partir d'un téléphone cellulaire. Comme je maîtrise mal le fonctionnement de ce cellulaire, quand on me demandait de répondre par un choix chiffré,je ne savais pas comment passer du vocal au clavier chiffré. J'ai fini par couper la cnversation sans avoir de solution à monj problème :
Je pouvais recevoir des courriels mais je ne pouvais plus en envoyer.",4
352465,20-APR-12,19-APR-12,Johanna,,en,174.95.50.248,dineshdsouza@sympatico.ca,15338110,000000124681199,4,4,,4
352466,20-APR-12,19-APR-12,Nisha,,en,70.48.242.157,storytllr@bell.net,15345268,000000124667955,5,5,"Due to the fact that I have some hearing challenges, I did occasionally have difficulty understanding the tech specialist through her accent.  However, it was such a small problem that I hesitated to mention it.",5
352467,20-APR-12,19-APR-12,Tathiana,,en,70.51.167.238,emil.m@sympatico.ca,15338574,000000124670892,1,1,i had a same problem with my wireless and another tech was able to fix it but this tech was not. I even asked to be sent to a tech 2 and was denied. ,3
352468,20-APR-12,19-APR-12,Ashish Prabhu,,en,174.91.173.179,dmoc@bell.net,15338158,000000124666017,4,4,My experience on aug 19th was very satisfaftory but my experience on the 18th was very difficult.,4
352469,20-APR-12,19-APR-12,Tony,,en,184.147.130.65,rdswper@sympatico.ca,15344144,000000124674219,4,4,,3
352470,20-APR-12,19-APR-12,Luis,,en,64.229.236.166,ecgruber@sympatico.ca,15338436,000000124683864,5,5,,5
352471,20-APR-12,19-APR-12,Yosimar,,en,184.148.148.182,randbmort@sympatico.ca,15344034,000000124663715,4,5,"The modem that was promised from the last interruption of service never arrived,when our computer went down once again the service we received was excellent, within 5 hours we had our computer up and running thanks to the service tech that arrived. All toll we were without service from the 2 calls for about 2+ days",5
352472,20-APR-12,19-APR-12,Abderrahmen,,fr,65.93.127.214,mrbee48@sympatico.ca,15343060,000000124682499,4,4,"Chez Bell c,est toujours la même chose le bon parler de la langue .",3
352473,20-APR-12,19-APR-12,Benjamin,,en,70.26.140.39,whennig@bell.net,15346208,000000124672896,5,4,"Ben was a good tech and fixed my problem
the only thing was i felt i was treated
as a  dummy and with that  i was not
satified, with that remember iam doing
the paying and buying of bell products
other than that he was a good tech",4
352474,18-APR-12,17-APR-12,Pamela,,en,66.103.48.57,donjanpollock@sympatico.ca,15312116,000000124627427,4,4,Pay closer attention to services promised when issuing confirmation numbers for services requested.,4
352475,18-APR-12,15-APR-12,Estephania,,en,70.26.34.238,thomasdecastro@sympatico.ca,15293054,000000124583207,5,5,"Stephanie was very patient, polite,knowledgeable and friendly.

Thank you for the excellent service.

Best Regards,
Tomas De Castro



",5
352476,18-APR-12,17-APR-12,Eric,,en,67.71.81.119,louisepouliotte@bell.net,15316432,000000124615093,4,4,,4
352939,18-APR-12,17-APR-12,Melvin,,en,72.38.46.77,lacey_cahill@sympatico.ca,15315906,000000124637969,2,3,Customer service communication.,5
352940,18-APR-12,13-APR-12,Ahmed,,fr,142.83.138.6,vital.jardin@sympatico.ca,15271792,000000124541019,3,2,"Suite à de multiple vérifications, le conseiller m'a informé que le problème venait d'une panne du réseau de Bell. Il me semble qu'il aurait fallu que ce soit la première vérification.",2
352941,18-APR-12,16-APR-12,Alisia,,en,98.143.108.252,hkorell@sympatico.ca,15299494,000000124590435,5,5,,5
352942,18-APR-12,16-APR-12,Diana,,en,98.143.108.252,hkorell@sympatico.ca,15299496,000000124590703,5,5,,5
352943,18-APR-12,17-APR-12,Ravi,,en,65.92.232.57,deciantis@sympatico.ca,15311746,000000124622310,5,5,,5
352944,18-APR-12,17-APR-12,Lilian,,en,70.26.99.124,junecurrie@sympatico.ca,15315382,000000124626544,4,4,The people I dealt with were patient and helpful It was the computer that wouldn't recognize anything.,4
352945,18-APR-12,16-APR-12,Oscar Ernesto,,en,65.95.140.187,tom.corrigan@sympatico.ca,15307760,000000124607903,5,4,nothing all help provided,5
352946,18-APR-12,16-APR-12,Reina,,en,65.95.24.55,RDORDEVIC@sympatico.ca,15293876,000000124593357,1,1,"My isue was not resolwed on monday, I called today about the same thing and it was resolved totaly to my satisfaction. to the person i talked to today thank you very much.",5
352947,18-APR-12,17-APR-12,Saifuddin,,en,70.52.66.78,joyce.edwards@sympatico.ca,15315210,000000124614229,2,1,connected my internet right a way not 2 days later,2
352948,18-APR-12,17-APR-12,Tshering,,en,76.67.132.41,seesef@sympatico.ca,15320304,000000124619745,5,5,,5
352949,18-APR-12,16-APR-12,Mario,,en,65.93.170.236,h.vipond@sympatico.ca,15299184,000000124599078,4,5,"Over the telephone on Monday, I was advised that delivery of the 2WIRE power cord would be within 1 or 2 business days.  Late on Tuesday, I began to get uncomfortable, since there are university students at this location who were already uncomfortable. I went over to the Bell boutique at Rockland Shopping Centre to try to follow up, but they assured me that everything should be OK.  They explained that if your call is received before noon, delivery will be the next day. In my case since the call was competed in the afternoon, delivery would probably be Thursday morning. In fact the package arrived just before noon, and using the password given to me over the phone I was able to connect without difficulty.  So I am satisfied with the service.  My only suggestion would be that the telephone contact advise the client of the delivery schedule as it was explained to me by the gentlemen at the Bell Boutique.",5
352950,18-APR-12,17-APR-12,Dashrathan,,en,74.14.151.18,ehyjek@sympatico.ca,15312440,000000124629900,5,5,,5
352951,18-APR-12,17-APR-12,Visakan,,en,70.26.120.188,bakers.9@sympatico.ca,15309886,000000124627493,4,4,Probability nothing. Person I spoke to in AM had already made appointment for wednesday AM which she confirmed. Chris came this AM and correctet a few minor problems and all appears to be working well now. Tnx,5
352952,18-APR-12,17-APR-12,Jenette,,en,76.68.53.155,peteremmabur@sympatico.ca,15318756,000000124626704,5,4,,5
352953,18-APR-12,17-APR-12,Shaik Rameez,,en,67.70.3.126,A.L.Mousseau@bell.net,15308720,000000124619905,4,4,,4
352954,18-APR-12,17-APR-12,Chad,,en,67.70.92.184,mike.egolie@bell.net,15317572,000000124638056,5,5,"I had deleted the internet history.
The next time I opened my email, a screen appeared ""hotmail Sign In""
Maybe a note on this screen saying what was done and how to remedy it would be handy
Thanks for solving this problem
Mike Sterling",5
352955,18-APR-12,17-APR-12,Marina,,en,76.70.65.191,ianpmilne@bell.net,15314080,000000124634434,5,5,,5
352956,18-APR-12,17-APR-12,Ahmed,,fr,70.53.199.63,lise.bob@sympatico.ca,15316278,000000124623552,5,5,,5
352957,18-APR-12,17-APR-12,Oscar,,en,76.67.143.232,robertgill@sympatico.ca,15319650,000000124629255,5,4,,5
352958,18-APR-12,17-APR-12,Tejaswvi,,en,70.26.147.231,tcatallo@bell.net,15321150,000000124627421,5,5,,5
352959,18-APR-12,16-JAN-12,Mary,,en,70.54.89.165,alan.guilfo@sympatico.ca,14620764,000000122602041,2,3,,2
352960,18-APR-12,16-JAN-12,Gabriela,,en,70.54.89.165,alan.guilfo@sympatico.ca,14620766,000000122600628,2,3,,2
352961,18-APR-12,17-APR-12,Rajni,,en,76.64.43.26,mschlegel@bell.net,15317906,000000124618943,3,1,Still I am unable to load game card and have not found a solution to the problem,3
352962,18-APR-12,17-APR-12,Mohamed,,fr,174.93.190.236,francois.lavoie3@sympatico.ca,15312994,000000124622674,3,4,"que je me sente chez moi au Québec, parle comme un arabe.",2
352963,18-APR-12,17-APR-12,Abid,,en,65.95.126.50,re__reid@sympatico.ca,15319300,000000124621089,5,5,"I could not find any fault with the 
experience I had, this was the best yet.
I usually do not wish to call. In the past  I experienced getting hung up on when the person I asked a question of did not understand english very well and hung up the phone. I called again and was taken care of.",5
352964,18-APR-12,17-APR-12,Saifeddine,,fr,65.94.83.143,ginette.bois@sympatico.ca,15313436,000000124628091,5,5,,5
352965,18-APR-12,17-APR-12,Mohamed,,fr,174.92.230.41,j.p.laf@bell.net,15314238,000000124631426,4,4,je ne sait pas,5
352966,18-APR-12,17-APR-12,Cecile,,en,50.100.151.208,tom.meehan@sympatico.ca,15321424,000000124614985,3,1,Train your management to care about Customer Service!,1
352967,18-APR-12,16-APR-12,Balaji,,en,65.95.62.31,carole.marcoux@sympatico.ca,15295850,000000124598248,5,3,The problem was not with the customer care representative. It was with Bell's equipment.,5
352968,18-APR-12,16-APR-12,Jeff,,en,70.48.167.213,atikokankid@bell.net,15294784,000000124588896,5,5,NOTHING,5
352969,18-APR-12,17-APR-12,John,,en,74.198.9.152,gvudrag@sympatico.ca,15313724,000000124633881,5,5,,4
352970,18-APR-12,13-APR-12,Marc,,fr,70.24.235.182,j_lemire@sympatico.ca,15265354,000000124547885,4,4,,4
352971,18-APR-12,17-APR-12,Edwin,,en,70.48.116.226,rhpar@sympatico.ca,15319440,000000124636646,4,4,"If the problem could be explained as to why this happened.
",5
352972,18-APR-12,17-APR-12,Helmi,,fr,70.52.87.105,lisette.gauthier@sympatico.ca,15316296,000000124638451,3,3,"le conseiller en service bell ne fonctionne toujours pas
Je sui incapable d'envoyer des curriels avec window live",3
352973,18-APR-12,17-APR-12,Suraj,,en,74.15.34.33,happyacres@bell.net,15313774,000000124637013,3,3,"computer dummy ,need help where to go to.

explaining in simple laymans language, how do you screw in a light bulb.??
",3
352974,18-APR-12,17-APR-12,Shri Hari,,en,174.95.203.119,wareliswan@bell.net,15321806,000000124625664,5,5,,5
352975,18-APR-12,17-APR-12,Gloria,,en,65.95.109.45,celiakellykainz@sympatico.ca,15310786,000000124619613,5,4,Gloria was pretty good at creating clarity. Later Chea (?)was also very helpful.,5
352976,18-APR-12,17-APR-12,Jeff,,en,184.144.37.69,dmlohnes@sympatico.ca,15312054,000000124619049,5,5,"Nothing; extremely efficient, polite service. ",5
353467,20-APR-12,19-APR-12,Sandra,,en,206.47.249.247,ken1@sympatico.ca,15341174,000000124664717,5,1,"I had a wireless service which was switched to turbo hub under mobility.  I thereby cancelled the Bell Internet account.  I was told I owned the wireless rural modem and Bell didn't want it.  
I now have received a letter telling me to return my modem, the picture in the letter looks like a 2wire DSL modem which I never had.
The rep explained that they can't stop these letters from going out and that I will receive two more!
WHAT A WASTE OF TIME, MONEY AND ENERGY!
You are sending out three letters confusing and confounding customers.
The customer calls in and talks to three people to get the answer.  
The letters don't stop, you send two more.  Seriously!?
Fix this.",3
353468,20-APR-12,19-APR-12,Jamie,,en,174.91.252.85,r.mccormack@sympatico.ca,15343970,000000124676620,5,5,nothing :),5
353469,20-APR-12,19-APR-12,Deoborah,,en,174.95.66.8,6511@sympatico.ca,15335210,000000124675901,5,5,I was completly satisfied.,5
353470,20-APR-12,17-APR-12,Cristobal,,en,184.145.8.185,edison_ross@sympatico.ca,15312400,000000124638412,4,4,,4
353471,20-APR-12,19-APR-12,Naveen,,en,50.100.151.11,catherine.craig@sympatico.ca,15336994,000000124674494,4,3,Found it extremely to understand the techie as he had a very heavy accent and spoke very quickly,4
353472,20-APR-12,19-APR-12,Luis,,en,65.94.89.86,katelynmccorriston@bell.net,15341085,000000124684306,1,1,"You can hire customer service reps who when told by a customer several times not to make any changes to the account that understand English and do not make changes. Also with good listening skills. They should not cut off a customer while the customer is speaking. David was specifically asked not to make changes to the account and did anyway. He wanted to give me some new promo and was asked repeatidly to leave it as it and just apply the credit I was supposed to have received months back. He also removed 40 Gigs of my internet plan so that I would have an overage. This new promo still included 40 Gigs so David went out of his way to make 2 changes to the account that were not requested. I suspected he had made changes and called back and spoke to another rep who also assured me no changes were made. While waiting I heard a message saying an order had been placed on my account. When questioning the second rep he lied and said I will hear that message any time a credit is applied and I knew that was not true but he insisted no changes were made. Your reps do not listen to customers, they cut them off while speaking, they make changes that are not requested. For your info I WAS UNABLE TO GET THE PLAN BACK I HAD. He made an unbelievable mess to my account. This is not the first time this has happened. Since returnig to Bell last June I have had to call every month and waste hours on the phone due to your errors. I have never had so much trouble with a company in my lifetime. You want to know how you are doing. That's how you are doing. BELL IS THE WORST COMPANY ON THIS PLANET. So many people are unemployed in this country and you cannot find reps with brains or manners?",1
353473,20-APR-12,09-FEB-12,Sahali,,fr,70.26.196.145,drouginsky@sympatico.ca,14883001,000000123177082,2,1,"Améliorer la formation de vos employés, connaissance des procédures informatiques limitées, à noter que cette problématique n'est pas spécifique de ce seul employé.

Heureusement, j'ai réglé mes problèmes tout seul.",2
353474,20-APR-12,19-APR-12,Ivan,,en,70.29.67.131,h626@sympatico.ca,15339544,000000124667789,3,4,,4
353475,20-APR-12,19-APR-12,Preety,,en,70.49.23.54,frankkennedy@sympatico.ca,15338954,000000124666739,4,4,"Everything was done quite well, I was most satisfied with my reception.",4
353476,20-APR-12,19-APR-12,Katherine,,en,65.92.198.45,dsk.leung@sympatico.ca,15338322,000000124680882,3,4,she said she would send us a new adaptor. She said that the power adapter gives out for a lot of people and that the modem is great but the power adaptor is not so great so my reccomendation is to send customers a new one every 2 years just in case because not having internet for people who do business can mean a loss of revenu.,2
353477,20-APR-12,18-APR-12,Eddy,,en,76.70.69.105,tchiddle@sympatico.ca,15334090,000000124662388,5,5,not a thing,5
353478,20-APR-12,19-APR-12,Nejla,,fr,174.91.247.135,hamelin1f@sympatico.ca,15339570,000000124673492,4,5,,4
353479,20-APR-12,19-APR-12,Mohamed,,fr,68.67.54.86,catherine.lagac@sympatico.ca,15336998,000000124682788,5,5,,4
353480,20-APR-12,19-APR-12,Jamie,,en,64.228.213.30,gglinski@sympatico.ca,15339200,000000124684635,5,5,,5
353481,20-APR-12,19-APR-12,Sabha,,en,76.64.43.246,twoputs@sympatico.ca,15345934,000000124665681,4,4,nothing,4
353482,20-APR-12,14-APR-12,Ronald,,en,64.228.91.205,gizz-moo@sympatico.ca,15281104,000000124575348,5,5,,5
353483,20-APR-12,19-APR-12,Rudys,,en,174.91.124.26,edparkins@sympatico.ca,15338470,000000124674437,4,5,,4
353484,20-APR-12,19-APR-12,Emna,,fr,67.68.169.250,claudemetayer@bell.net,15337336,000000124666783,3,4,"le premier technicien a résolu le problême rapidement.à la question que j'ai posée à savoir ce qui faisait que le même trouble se répétait souvent, on m'a transféré en Afrique et communication était difficile.",3
353485,20-APR-12,19-APR-12,Gopi,,en,76.67.26.72,astridz@bell.net,15336134,000000124675507,2,4,have more patience last two times ur reps we getting angry ,3
353486,20-APR-12,19-APR-12,Adel,,fr,76.68.202.201,renod1@sympatico.ca,15344228,000000124680787,5,5,"TOUT A ÉTÉ TRÈS BIEN RÉUSSI , ADEL A TRÈS BIEN FAIT LES CHOSES ET RAPIDEMENT.
MERCI",4
353487,20-APR-12,18-APR-12,Joshua,,en,174.93.35.76,george.james@sympatico.ca,15326662,000000124642410,4,4,Immediate access to a live person.,4
353488,20-APR-12,19-APR-12,Benjamin,,en,74.14.5.155,smulders@sympatico.ca,15345080,000000124674848,3,1,"ALthough he was very patient, he blamed it on too many programs running. He advised to get a tune-up for my computor. It is done, computer is faster, howver, outlook is still slow! ",2
353489,20-APR-12,17-APR-12,Nadine,,fr,70.55.115.27,denise.blouin1@sympatico.ca,15311808,000000124628056,5,5,"rien de plus;Nadine employée # 6009574 a fait preuve de compétence etd'une grande gentillesse.",5
353490,20-APR-12,19-APR-12,Tabatha,,en,67.70.46.171,westaways@bell.net,15346198,000000124678766,5,5,,5
353491,19-APR-12,16-APR-12,Marina,,en,64.25.161.46,NOEL50@sympatico.ca,15293850,000000124606016,5,5,Nothing.  Marina did all kinds of test to finally resolve the problem.,5
353492,19-APR-12,18-APR-12,Med Hedi,,fr,65.93.126.18,campeau.rejean@sympatico.ca,15324150,000000124647890,1,2,Ne pas prendre pour acquis que l'employé a toujours raison. Seul son explication est correct.,1
353493,19-APR-12,18-APR-12,Suresh,,en,184.147.239.24,pazin@bell.net,15331726,000000124648587,5,5,,4
353494,19-APR-12,18-APR-12,Aivi,,en,70.49.174.220,lloydj@sympatico.ca,15329514,000000124642060,5,5,I have no complaints,5
353495,19-APR-12,17-APR-12,Marouen,,fr,70.52.100.12,girasams@sympatico.ca,15313456,000000124623746,5,5,Tout a été parfait. Marouen très patient et courtois.  Excellent service ,5
353496,19-APR-12,18-APR-12,Aprajit,,en,70.31.54.182,freeve2@bell.net,15326448,000000124651092,1,1,,1
351947,21-APR-12,20-APR-12,Jessica,,en,65.95.181.127,briannichol@sympatico.ca,15347788,000000124697454,1,1,Not canceled my service and offered a rate better than Rogers ,1
351948,21-APR-12,20-APR-12,Sana,,fr,184.148.9.45,bolduc.gontran@sympatico.ca,15347694,000000124685702,2,3,"Je ne suis pas certain qu'elle souhaitait prendre mon intérêt comme priorité ou celui de Bell.  Ses réponses étaient quelque fois: ou mal informés, ou destinées à m'induire en erreur.  J'ai dû lui dire de ne pas se fâcher. 
Pour répondre à votre question: Les intérêts de Bell seront satisfassent seulement si ceux des clients le sont.",3
351949,21-APR-12,20-APR-12,Sudheer,,en,70.24.178.243,julianire@bell.net,15351784,000000124698930,5,5,just the plesent atmosphere of talking to someone who is polite and understanding of the customer is good enough for me.,5
351950,21-APR-12,20-APR-12,John,,en,184.148.180.101,lihowitt@sympatico.ca,15352444,000000124688595,5,5,To Bad that the call centre is not in Canada but the person we talked with was excellent and very knowlagable and spoke very good english we were very well satisfide with the service.,5
351951,21-APR-12,20-APR-12,Ali,,fr,69.156.218.130,mroyjp@sympatico.ca,15353760,000000124695358,4,4,"Selon ma demande tout est correct
",4
351952,21-APR-12,08-MAR-12,Pamela E,,en,24.57.197.85,patricia.mayberry@sympatico.ca,15188744,000000123783395,1,1,"Don't cheat me.
I cancelled my phone account [Bell One].
I cancelled my internet account [Sympatico].
I was with you for long time and you continually cheat me.",1
351953,21-APR-12,20-APR-12,Bernard,,en,174.92.30.103,zfrailroader@sympatico.ca,15357236,000000124691256,1,3,,1
351954,21-APR-12,20-APR-12,Khouloud,,fr,69.157.89.9,lessardcartoon@sympatico.ca,15352416,000000124685338,5,5,que faire de plus ? excellent.,5
351955,21-APR-12,20-APR-12,Linda,,en,76.67.16.145,pungente@sympatico.ca,15354708,000000124694516,5,5,NOTHING,4
351956,21-APR-12,20-APR-12,Gustavo,,en,74.14.92.60,jackd_1@sympatico.ca,15350960,000000124691714,4,4,"Make it easier  (quicker) to get to an agent during the ""pushing buttons"" stage",4
351957,21-APR-12,21-APR-12,,,en,67.70.84.102,,,,4,4,Chat service was unavailable - all agents were busy.  Unacceptable!!,4
351958,21-APR-12,20-APR-12,Naveed,,en,184.146.158.161,llmll@sympatico.ca,15352526,000000124706188,5,5,Nothing,5
351959,21-APR-12,16-APR-12,Slah,,fr,174.93.229.145,drobitaille@sympatico.ca,15297588,000000124611310,2,1,Me dépanner complètement,3
351960,21-APR-12,20-APR-12,Sabha,,en,74.14.102.247,epinso@bell.net,15349482,000000124688333,3,1,,4
351961,21-APR-12,19-APR-12,Valerie,,en,64.231.24.52,michael.amsden@sympatico.ca,15342666,000000124665710,5,4,,5
351962,21-APR-12,20-APR-12,Moses,,en,70.53.226.190,sampascal@sympatico.ca,15355582,000000124688537,3,4,The Bell representative was quite impatient but he did send me a live tech who was amazing.  At the moment my problems seem to have been solved and I am waiting to see that this holds.  The on-site tech was a contracted outside person who was both knowledgeable and professional (also pleasant).  ,5
351963,21-APR-12,20-APR-12,Nejib,,fr,74.12.171.243,baillargeon_m@sympatico.ca,15347390,000000124690749,1,1,ne pas me mettre dans l'obligation d'acheter mon vieux medem ,1
351964,21-APR-12,20-APR-12,Porushotham,,en,67.68.39.246,renutt@bell.net,15355002,000000124703042,5,5,"Nothing, the representative was very good in solving the problem!",5
351965,21-APR-12,20-APR-12,Jose,,en,65.92.13.208,aavery@bell.net,15346736,000000124703175,5,4,Nothing,5
351966,21-APR-12,20-APR-12,Ibtissem,,fr,65.93.153.20,ubijoux@bell.net,15356716,000000124702657,5,5,Par exemple..vu que beaucoup de personnes utilisent Incredimail..entrainer votre personnel a donner des petits conseils au sujet d'incredimail..cela aiderait,5
351967,21-APR-12,20-APR-12,Pamela,,en,184.147.226.238,strembach@bell.net,15356181,000000124686932,5,5,Everything was great!!!,5
351968,21-APR-12,20-APR-12,Alicia,,en,174.91.130.131,b.hank@bell.net,15347346,000000124697608,5,4,Cut down wait time and eliminate annoying sales messages etc.,4
351969,21-APR-12,19-APR-12,Maureen,,en,70.49.117.238,joseiser@sympatico.ca,15340810,000000124669995,5,5,,5
351970,21-APR-12,20-APR-12,Cindy,,en,70.55.36.181,inwilson@sympatico.ca,15350834,000000124701987,1,1,bell should supply all it's Internet customers with hands free phones. It is next to if not impossible to listen to instructions while you have the handset under your chin because you need both your hands to unplug modems and press reset buttons with pencil tips.,3
351971,21-APR-12,20-APR-12,David,,en,74.15.64.52,jen.nicholls@bell.net,15351258,000000124702848,3,4,I have put in 13 calls to your technical team in the last month. You want to improve the experience for Canadians? Then get rid of the Bollywood technical team and stop transferring and putting the customer on hold a million times. That is one thing Rogers does way better the Bell,1
351972,21-APR-12,20-APR-12,Kais,,fr,76.68.168.98,marcelbelanger@bell.net,15352958,000000124693520,5,5,Je ne sait pas quoi car je connait pas beaucoup les ordinateurs.,5
351973,21-APR-12,20-APR-12,Nadine,,fr,70.51.202.4,dybourre@sympatico.ca,15349314,000000124690436,5,5,,5
351974,21-APR-12,20-APR-12,Denise,,en,70.49.134.90,lorraine.godin@bell.net,15352594,000000124687506,5,5,"Nothing.  Very satisfied.  Denise was very kind, patient and polite.",5
351975,21-APR-12,20-APR-12,Robert,,en,65.93.221.64,les_lee@sympatico.ca,15352402,000000124702429,5,5,"roberto was excellent . patient , knowledgable .. thanx  ",5
351976,21-APR-12,20-APR-12,Kathy,,en,65.95.89.106,bmccrie@sympatico.ca,15347662,000000124703767,5,5,Service was outstanding - could not ask for anything better.,5
351977,21-APR-12,20-APR-12,Prince,,en,184.144.104.78,howcome@sympatico.ca,15350716,000000124688419,3,3,made the call unnecessary by updating terms.,4
351978,21-APR-12,20-APR-12,Susan,,en,76.64.40.54,bjlake@sympatico.ca,15347624,000000124691665,3,1,,3
351979,21-APR-12,20-APR-12,Susy,,en,76.64.40.54,bjlake@sympatico.ca,15347626,000000124688995,2,2,,3
351980,21-APR-12,20-APR-12,Henry,,en,76.64.40.54,bjlake@sympatico.ca,15347628,000000124686268,2,2,,3
351981,21-APR-12,20-APR-12,Maggie,,en,64.231.6.188,ross.francis@sympatico.ca,15355308,000000124687802,4,4,,4
351982,21-APR-12,20-APR-12,Jyotsna,,en,70.24.93.102,jgateman@bell.net,15351322,000000124689014,4,4,,4
351983,21-APR-12,20-APR-12,Souhail,,fr,70.31.250.43,pgue@sympatico.ca,15354529,000000124702055,4,,Me confirmer que la demande de retour du modem était définitivement effacée.,4
351984,21-APR-12,20-APR-12,Edgar,,en,174.88.40.131,colinvysick@bell.net,15348452,000000124699314,5,5,you helped wth every thing and very polite,5
351985,21-APR-12,20-APR-12,Rohith,,en,184.147.112.83,wmuschett@bell.net,15357042,000000124689930,4,4,,5
351986,21-APR-12,20-APR-12,Jonathan,,en,76.64.2.113,dchappell@sympatico.ca,15348850,000000124693081,5,5,"Not a thing, I did not have to wait for a rep and Jonathon was great. He knew what he was doing and was friendly as well.",5
351987,18-APR-12,17-APR-12,Naziha,,fr,70.50.166.98,jocelyne.gauthier@bell.net,15314990,000000124631542,5,5,,3
351988,18-APR-12,17-APR-12,Mohammed,,en,74.14.149.49,stanley.gracie@sympatico.ca,15320746,000000124619828,5,5,,5
352477,18-APR-12,17-APR-12,Khouloud,,fr,67.68.115.5,nikitol@sympatico.ca,15318178,000000124619018,1,2,"J'ai demandé a parler a un représentant du Québec, mais impossible, je me suis (ramassé) en Tunesie. Pas Fort. Malgré mon insistance, il a fallu me résigner .
Il faut mentionner qu'a chaque fois que je donne la permission a un technicien de s'emparer de mon ordinateur pour corriger un probleme, le jour suivant, mon antivirus détecte un probleme.Je ne suis pas satisfait de la réponse de la téléphoniste. Je me propose de changer de fournisseur.Ce n'est plus la compagnie que je connaissais jadis.",1
352478,19-APR-12,17-APR-12,Hugo,,en,65.94.203.220,jcarthy@sympatico.ca,15314546,000000124631033,5,5,"I don't know if they could have done anything better. The person who helped me was patient, polite, conciderate, and I applaude the way my situation was handled. ",3
352479,19-APR-12,12-APR-12,George,,en,70.52.179.210,sharonrubinstein@sympatico.ca,15270682,000000124538137,,,"This is not about how well Bell did in correcting the problem,Bell's service man CAUSED the problem in the first place. My husband called Bell to see why our computer was so slow.They said they didn't know.  Later that day YOUR BELL repair department called to say that they will send a service man out to CHECK THE JACKS. Instead we were sent an incompetent service person who put wires into wall phone jack in my kitchen that hadn't been used in at least 12 years. Dangling from it was a white module box and plus plugs in both my kitchen outlets. When I left my home that Thursday morning my both computers, house phones were all working. When I came home in the evening, my home was in disarray. My computers didn't work,the phones in both my bedroom and computer room did not work. Not only could I not answer business related e.mails but my home was in havoc because of this BELL service man who we did not ask him to come to come to our home nor did we give him permission to cause me frustration, aggravation and tears. So when you ask me, how did we do, you are insulting my intelligence and totally trivializing the situation. You caused me a sleepness night and alot of mental anguish. That is what you should be thinking about.       ",2
352480,19-APR-12,16-APR-12,Eduardo,,en,64.229.133.232,barbara.bisset@sympatico.ca,15294930,000000124613245,5,5,"Eduardo was able to fix the clock on my computer. At least two people in the past had told we it could not be fixed.I should go back to manufacturer.
I was so pleased with result. The reason I called was resolved ASAP. There is nothing more that could have been improved on. My problem I called about was resolved very quickly & an old problem was also fixed. Nothin
g more could have been done. Execellent 
experience great result.",4
352481,19-APR-12,18-APR-12,Martin,,en,76.68.81.44,stanleyandmerletaube@sympatico.ca,15333744,000000124639294,5,5,,5
352482,19-APR-12,18-APR-12,Arush,,en,70.27.20.128,marygaryfrench@sympatico.ca,15330290,000000124641451,4,2,"Had difficulty understanding his accent.
",4
352483,19-APR-12,17-APR-12,Jason,,en,70.53.52.45,bpilatzke@sympatico.ca,15310348,000000124635470,4,4,recover my lost emails,4
352484,19-APR-12,18-APR-12,Pradheep Kumaar,,en,67.68.195.19,tania.wilson@sympatico.ca,15334058,000000124656554,5,5,,5
352485,19-APR-12,18-APR-12,Yazhini,,en,174.95.21.35,glenda.brooks@sympatico.ca,15326840,000000124653022,2,1,transferred to a more experienced technician--It was obvious that this technician was not as experienced.  She tried but needed some more knowledge.,3
352486,19-APR-12,18-APR-12,Elmer,,en,174.95.21.35,glenda.brooks@sympatico.ca,15326838,000000124655405,4,4,"the first technician that I called could have transferred me to an experienced technician -
During this call Elmer was very patient and LISTENED to my issues and tested to ensure the issue was mimiced so that he could assist with fixing it.",4
352487,19-APR-12,17-APR-12,Kurt,,en,174.92.143.2,mcsbosslady@sympatico.ca,15317286,000000124615697,4,4,"not had to wait so long to speak to a representative.
Had my bill been correct with the applicable discounts. I should not have had to call.",4
352488,19-APR-12,18-APR-12,Juan Carlos,,en,70.53.94.251,s.dmatthews@sympatico.ca,15333000,000000124652395,5,5,the person was great. Keep up the great work.,5
352489,19-APR-12,18-APR-12,Tabetha,,en,70.52.145.20,soha_younes@sympatico.ca,15333628,000000124653457,,1,Waive extra charges that I'm not supposed to be paying,1
352490,19-APR-12,18-APR-12,Mario,,en,174.95.224.200,cav2@sympatico.ca,15324318,000000124642419,5,5,Thus us the best service,5
352491,19-APR-12,18-APR-12,Haythem,,fr,76.65.90.196,dianet@bell.net,15325464,000000124649521,5,4,dire la verite 2dollards pour sauver le papier pour sauver la planete ç'est faux ç'est pour faire plus d'argent,
352492,19-APR-12,18-APR-12,Divya,,en,74.198.9.234,jtmiedema@bell.net,15328556,000000124647425,5,5,Nothing,5
352493,19-APR-12,18-APR-12,Jean-Gardy,,en,70.48.5.230,johnpollard@sympatico.ca,15328372,000000124654686,1,1,Be honest about the service not operating properly,1
352494,19-APR-12,18-APR-12,Eleanor,,en,70.49.174.82,hladyfam1@sympatico.ca,15327352,000000124646694,5,5,satisfied,5
352495,19-APR-12,18-APR-12,Josue,,en,174.94.18.62,mm.bolger@sympatico.ca,15330854,000000124649528,5,5,"Have it not happen!!

As aretired B.C.E. manager
Thank you",5
352496,19-APR-12,18-APR-12,Sonia,,fr,70.30.218.119,nicole246@sympatico.ca,15331246,000000124649211,5,4,"rien tout ce qui devait être fait l,a été.

Comme il n'a pas de commentaire pour le point#4, jutilise cet espace pour dire que je recommande toujours Bell pour son service technique mais déconseille pour la facturation et le marketing par téléphone.",3
352497,19-APR-12,14-APR-12,Sarry,,en,76.67.168.79,gfranco_55@sympatico.ca,15281048,000000124574431,5,5,,5
352498,19-APR-12,16-APR-12,Wafa,,fr,174.92.232.51,laalaa@sympatico.ca,15301656,000000124602869,5,4,"J`attends de recevoir mon prochain compte pour voir si tout est bien à ce que j`attends.

                Merci.",5
352499,19-APR-12,18-APR-12,Gloria,,en,67.71.57.53,bobmongeau@sympatico.ca,15323866,000000124661176,,,My internet has not been available a number of times in the past 10 days or so.  I was told it was being looked into,
352500,19-APR-12,18-APR-12,Ali,,en,70.27.137.18,elizabethtaylor@bell.net,15325912,000000124641400,5,5,,5
352501,19-APR-12,18-APR-12,Karen,,en,76.65.11.187,rfekken@bell.net,15332474,000000124641255,5,5,,5
352502,19-APR-12,18-APR-12,Shashank,,en,184.144.0.238,lbg1@sympatico.ca,15329240,000000124642778,4,4,The supervisor's accent was a bit difficult for me to understand.  She should try to speak a little more clearly.,4
352503,18-APR-12,17-APR-12,Elmer,,en,70.54.113.131,janmatt.mersereau@sympatico.ca,15314476,000000124620506,3,2,Solve the problem.,3
352504,18-APR-12,17-APR-12,Josue,,en,184.148.13.252,behgra@sympatico.ca,15310026,000000124614543,5,5,There was nothing wrong with this service experience,5
352505,18-APR-12,17-APR-12,Gavin,,en,74.14.65.134,packojacks@bell.net,15318452,000000124614556,5,4,"Not said there was something wrong with my software but will get it looked at.
",5
352977,18-APR-12,17-APR-12,Rudys,,en,174.91.172.85,nigil@sympatico.ca,15318176,000000124630423,3,3,"For a simple thing, I spent too much time on the Phone with an Internet Tech Adviser.  It seems that many times I talk with a Bell representative, although they speak English, I find it very difficult to  understand their foreign accents.  After a very long time on the phone, the issue was resolved, but then the problem occurred the very next morning.  So again I had to spend time on the phone with Bell to resolve the issue.  For now it seems everything is working, but because of mis-representation, and deceit from past Bell representatives, with account changes, contracts, etc.  Charges on my Bill (which shouldn't have occurred), caused me to spend considerable time (many many hours) to resolve the issues and get the billing fixed.  All the while, after talking to a few different Bell representatives, quite often I found it extremely difficult to understand.  For what should have been simple issues and changes to my billing and account contract, there were many mistakes, improper information and mis-leading conversations.  As of today, it seems everything is resolved...but that's only because I had to spend many many hours on the phone with Bell to make sure all is correct.  And that is very frustrating, and a waste of my time.  I'm not blaming my last representative (Kay), but rather my whole experience the last 10 times I've had to speak with Bell, to make sure my account changes with both Phone and Internet, were finally doe properly.  To improve my experience with Bell---COMPLETE...COMPLETE full explanations, changes, charges, etc, should be provided...from an understandable representative who's spoken tongue is comprehensible.  Since I've been a loyal customer with Bell for  18 years I would hope in the future I wouldn't have to spend so much time again and again to make sure my Billing, Internet, and Phone are all correct and working.",3
352978,18-APR-12,17-APR-12,Nelson,,en,67.71.49.33,walt.skrynski@sympatico.ca,15321794,000000124638479,4,4,,4
352979,18-APR-12,17-APR-12,Basker,,en,174.89.68.102,ron.sopher@sympatico.ca,15319754,000000124616034,4,4,"I am very upset that Bell does not want to send a paper invoive anymore. I am 84 years old and do not want to receive my bill on the computer. I like to pay my bill at the bank as I do with all my bills.I have seen to many mixups other people have had. with this type of invoiceing.I also do not think that chargeing me 2dollars a month is fair,and if you persist in persuing this, I will consider switching to another Internet provider.
Your reply would be appreciated .Thank you.

Ron Sopher

My e-mail address is ron.sopher@sympatico.ca ",1
352980,18-APR-12,17-APR-12,Gattu,,en,65.95.68.155,pkereliuk@sympatico.ca,15318920,000000124635663,5,5,I was put on hold for approx. 10-12mins.  I felt it was too long.,5
352981,18-APR-12,17-APR-12,Naveen,,en,65.95.149.97,jldesorm@bell.net,15314886,000000124631004,4,4,,4
352982,18-APR-12,16-APR-12,Snehalatha,,en,70.31.76.72,mjmclay@sympatico.ca,15303520,000000124602849,4,4,"Problem could have been addressed by first rep I contacted. The Lady was very polite and did work to get problem resolved, which at least temporarily it is.",3
352983,18-APR-12,17-APR-12,Slah,,fr,184.145.215.13,lucjac@sympatico.ca,15316514,000000124623924,1,1,,3
352984,18-APR-12,17-APR-12,Tayssir,,fr,70.31.227.231,robertphaneuf@sympatico.ca,15319654,000000124628074,3,5,Réponse a ma demande aurait été satisfaisant .,5
352985,18-APR-12,17-APR-12,Richard,,en,174.88.3.129,j_watk@sympatico.ca,15314262,000000124614574,1,1,have someone who is from this country answer the phone.  I tire of some person from India answering the phone,1
352986,18-APR-12,17-APR-12,Seshadri,,en,174.88.3.129,j_watk@sympatico.ca,15314264,000000124615148,1,1,"tired of being redirected this way and that way by people from India who don't know what I need or want or even care for that matter.  I am moving my services to another provider.  Plus, you are cancelling my service with one month notice by telling me that you have tried to get a hold of me several times on the issue.  You did not make an effort to get a hold of me but did one year prior ask me if I wanted to opt out of my service which I did not want too.  Now you are telling me sign up for an inferior service or be cancelled.  No option of anything else.  I am not happy with Bell and have been a loyal customer for many years.  I have taken the liberty of writing this in hopes that you listen to your customer complaints. We have no high speed in my area even though we are surrounded by high speed facilities.  We are being forced into this tower options which are expensive and slow.  I would expect from profitable and well financed organization, more....than this terrible service in my area.  I live in River Canard Ontario",1
352987,18-APR-12,16-APR-12,Tim,,en,70.50.109.243,bradshawet@sympatico.ca,15295442,000000124594851,5,5,,4
352988,18-APR-12,16-APR-12,Hadhemi,,fr,69.159.90.76,beaulieu.coude@sympatico.ca,15295042,000000124602561,5,4,,5
352989,18-APR-12,17-APR-12,Tarek,,fr,70.52.7.83,lemtre@sympatico.ca,15316098,000000124636641,1,1,,1
352990,18-APR-12,16-APR-12,Manoranjith,,en,70.29.78.110,iamamm@sympatico.ca,15299648,000000124599357,4,4,,4
352991,18-APR-12,17-APR-12,Mohamed,,fr,70.24.196.222,g.martineau@sympatico.ca,15313112,000000124619379,4,4,Améliorer le temps d'attente pour être transféré au service des comptes...,4
352992,18-APR-12,17-APR-12,Ahmed Ramy,,fr,70.24.196.222,g.martineau@sympatico.ca,15313114,000000124623911,4,4,,4
352993,18-APR-12,17-APR-12,Shakeel,,en,69.42.184.99,nick.pav@sympatico.ca,15318130,000000124618579,5,4,,4
352994,18-APR-12,17-APR-12,Earl,,en,70.51.252.103,rayman105@sympatico.ca,15319230,000000124627868,5,4,,4
352995,18-APR-12,16-APR-12,Oliver,,en,184.145.76.61,ve3rxe@sympatico.ca,15308044,000000124600977,4,5,Nothing,5
352996,18-APR-12,17-APR-12,Diego,,en,184.145.116.116,ppusey@sympatico.ca,15318984,000000124620090,5,5,,5
352997,18-APR-12,16-APR-12,Fatma,,fr,65.92.168.19,yellepi@bell.net,15308486,000000124599756,5,5,"rien de plus, entièrement satisfait",5
352998,18-APR-12,17-APR-12,Pat,,en,76.70.80.212,graham_41@sympatico.ca,15313592,000000124627124,2,2,GET YOUR ACCOUNTS RIGHT AND THEN I WOULDN'T HAVE TO PHONE EVERY TIME TO GET IT RESOLVED,2
352999,18-APR-12,17-APR-12,Pratiksh,,en,50.101.165.38,maureenm@bell.net,15317190,000000124614044,1,1,"You don't make committment to customers and then waste their time... e.g. i'll call to dispatch to check availablity for the service call... 7 minutes later at 8:50pm EST... oh sorry, they closed at 8pm EST

",1
353000,18-APR-12,16-APR-12,Luis,,en,70.30.99.106,mcc16@sympatico.ca,15303048,000000124597737,3,2,Most people do not understand that Bell sympatico will not troubleshoot one's router and therefore the actual problem could not be solved.,4
353001,18-APR-12,17-APR-12,Eric,,en,70.49.226.225,blarmstrong@sympatico.ca,15310232,000000124623842,5,5,None I could think of.,5
353002,18-APR-12,12-APR-12,Nayeem,,en,65.95.111.206,sjackson24@bell.net,15270798,000000124534981,4,4,nothing,4
353497,19-APR-12,18-APR-12,Casey,,fr,70.52.41.86,dube_r@bell.net,15325706,000000124646796,5,4,,4
353498,19-APR-12,18-APR-12,Bry,,en,70.27.74.209,kompon@sympatico.ca,15329004,000000124650725,5,5,none,5
353499,19-APR-12,18-APR-12,David,,en,184.148.126.124,normharrison@sympatico.ca,15331348,000000124654755,4,4,,4
353500,19-APR-12,18-APR-12,Anis,,fr,65.94.161.227,rdumoulin1@sympatico.ca,15332378,000000124662825,2,3,"vous fouettez bcp trop votre monde, povre gars a l'autre bout de la ligne etait plutot ennuyé je crois bien , surtout vu l'heure en france qu'il devait etre, 5h du matin. bah mettons qu'il a eu une mauvaise nuit.",2
353501,19-APR-12,18-APR-12,Luis,,en,76.65.47.97,patricia.chaput@bell.net,15331642,000000124652056,4,5,dont know of any thing right now ,4
353502,19-APR-12,18-APR-12,Ahmed,,fr,69.157.188.66,f.r.charron@sympatico.ca,15326138,000000124659692,5,5,,5
353503,19-APR-12,18-APR-12,Asma,,en,65.92.50.120,billdoro1@sympatico.ca,15323760,000000124643080,5,4,,3
353504,19-APR-12,18-APR-12,Brad,,en,64.231.204.30,wallace.mw@sympatico.ca,15334736,000000124642977,3,3,"Listen to the customer and admit that Bell representatives do promise us ""one thing"" and too often do another (for whatever reason I am at a loss to say).
A written verification of the things agreed upon, would save face for both Bell and myself as a customer.  It is unlikely this will ever happen, given the size of the company and tis lack of accountability to its customers (who, incidently have made it what is today)
- Rev. George R Bell",3
353505,19-APR-12,18-APR-12,Oliver,,en,74.15.28.25,bjdalton@bell.net,15323792,000000124647963,5,4,,4
353506,19-APR-12,15-APR-12,Catherine,,en,38.116.202.31,edses@sympatico.ca,15288480,000000124578376,1,1,Eliminate the need to wait 2 to 3 days to get an issue resolved by having repair persons come to your home to bring the necessary equipment.,2
353507,19-APR-12,15-APR-12,Jamie,,en,38.116.202.31,edses@sympatico.ca,15288482,000000124581763,1,1,"Allow customers to obtain necessary equipment in a timely manner, not several days later!",2
353508,19-APR-12,16-APR-12,Temsu,,en,67.211.115.45,dneilmcleod@sympatico.ca,15297420,000000124606520,5,5,,5
353509,19-APR-12,18-APR-12,Yassine,,fr,67.68.192.148,rita.poudrette@bell.net,15332584,000000124656524,3,5,Avoir un meilleur accent,5
353510,19-APR-12,18-APR-12,Shirley,,fr,67.68.192.148,rita.poudrette@bell.net,15332586,000000124655364,5,1,,5
353511,19-APR-12,13-APR-12,Jenette,,en,184.146.159.80,texas.cunningham@sympatico.ca,15271370,000000124550547,4,3,Totally waved the paper bill charge.,3
353512,19-APR-12,18-APR-12,Nischal,,en,67.70.197.209,michaelevans_2@sympatico.ca,15330614,000000124661966,4,4,nothing ,4
353513,19-APR-12,13-APR-12,Omar,,en,174.91.132.126,phyll4health@sympatico.ca,15269266,000000124550595,3,3,"My internet connection for my laptop took too long and didnn't seem to work that well.
Some internet site I can not connect to but will keep trying. ",3
353514,19-APR-12,17-APR-12,Srinivas,,en,70.27.71.75,ah_wiens@sympatico.ca,15309184,000000124637199,5,5,Nothing,5
353515,19-APR-12,19-APR-12,Rebeca,,en,67.68.204.172,john.zakrzewski@sympatico.ca,15328349,000000124662919,5,1,,4
353516,19-APR-12,17-APR-12,Nabil,,fr,184.144.227.155,sergdesch@sympatico.ca,15320324,000000124629586,4,4,,3
353517,19-APR-12,18-APR-12,Alicia,,en,174.93.219.2,kzee@bell.net,15329078,000000124656794,5,4,,4
353518,19-APR-12,18-APR-12,Khaled,,fr,70.30.182.114,mercier.gravel@sympatico.ca,15330518,000000124652281,5,4,,5
353519,19-APR-12,16-APR-12,Carmen,,en,70.49.49.91,beverley.brewer@sympatico.ca,15295164,000000124590084,5,5,Just keep hiring good people who know their stuff and know how to tell others about what they know.,5
353520,19-APR-12,17-APR-12,Marwen,,fr,70.30.251.218,gallantfaucher@sympatico.ca,15313172,000000124619057,5,4,,5
353521,19-APR-12,18-APR-12,Joseph,,en,64.231.24.25,dmartin12@sympatico.ca,15325548,000000124644894,5,,It will take 20 days to see if the problem is resolved.  It appears someone is cutting into my internet and I am being billed.  Joseph is trying to sort it out.,3
353522,19-APR-12,18-APR-12,Daniel,,en,69.156.97.192,marilyn5@sympatico.ca,15330140,000000124644550,5,5,nothing-Daniel was VERY PATIENT and polite.  Thank you.,5
353523,19-APR-12,18-APR-12,Marco,,en,184.147.237.97,elisabeth.krause064@sympatico.ca,15325902,000000124662805,5,5,"I was very happy with Marco and my
problem was solved",5
353524,19-APR-12,18-APR-12,Cindy,,en,70.26.24.144,rwallace100@sympatico.ca,15332970,000000124654333,2,2,I was calling to report what I thought might be and attempt by someone calling themselves a System Manager who wanted info about my computer.  I did not receive any information about my concerns.  Do System Manager's call people at home at or about 715 pm with questions about their computer system ?? I have not received any answer to this problem.,
353525,19-APR-12,18-APR-12,Asir raja,,en,184.144.190.50,elizabeth.komi051@sympatico.ca,15325908,000000124650824,5,5,"Nothing. Your support technician called me back as promised and helped me to install Security Services on my new computer...even after he told me wasn't sure if it would install, since the computer is a 64 bit.",5
353526,19-APR-12,18-APR-12,Houssem,,fr,76.64.147.231,lbarillll@sympatico.ca,15329234,000000124654674,5,5,Rien de mieux. Votre technicien a été super !,5
353527,19-APR-12,18-APR-12,Mohamed,,fr,70.49.92.195,laumax@bell.net,15329204,000000124640574,1,1,"Le 13 avril j'ai pris un forfait suplémentaire de 40 Go de bande passante, mais je reçois toujours des courriels indiquant que ma limite est atteinte. De plus j'ai demandé que ces courriel ne soient plus transmis à l'adresse de mon employeur (greffe@ville.prevost.qc.ca), mais à mon adresse personnelle, soit laumax@bell.net, mais visiblement se n'est toujours pas fait.",1
353528,19-APR-12,18-APR-12,Jason,,en,70.27.45.34,rmtc@sympatico.ca,15332654,000000124662546,5,5,,5
353529,19-APR-12,18-APR-12,Philip,,en,99.234.254.36,phillmick@sympatico.ca,15331872,000000124654413,5,5,i was in a hurry.  the tech person kept confirming what we resolved and adsking me if i was happy.  it just took up more time than was neccessary,5
353530,19-APR-12,18-APR-12,Harathi,,en,70.50.24.6,marguerite.smith@sympatico.ca,15330056,000000124646276,5,4,Not start charging for paper billing!!!!!!,3
353531,19-APR-12,18-APR-12,Houssem,,fr,65.92.165.116,marylene.poudrier@sympatico.ca,15330294,000000124660877,4,5,,5
353532,19-APR-12,18-APR-12,Mahmoud,,fr,174.92.173.27,ricpac@bell.net,15332570,000000124652477,1,3,il a fallu que je parle a 4 personne cest inacestable pour une compagnie tel que bell je pensait aller chez videotron,1
353533,19-APR-12,18-APR-12,Shinoj,,en,184.145.0.110,DavidSauder@bell.net,15322358,000000124646450,2,2,,2
353534,19-APR-12,18-APR-12,Arun,,en,70.29.88.161,sdorencz@sympatico.ca,15333243,000000124644286,5,4,,4
353535,19-APR-12,16-APR-12,Mohan,,en,69.158.174.61,ghislaine.lefebvre@sympatico.ca,15298804,000000124609837,3,2,Have your people know what they are talking about. The initial problem all started with you not telling me that I will not have access to TV because your system in not completely installed in my building. Nice to know now that my TV is unhooked. ,1
351989,18-APR-12,17-APR-12,Afef,,fr,70.26.237.199,clodnic@bell.net,15311180,000000124628101,5,5,,5
351990,18-APR-12,17-APR-12,Bry,,en,70.53.31.61,richard.light@sympatico.ca,15319454,000000124625514,4,4,I will have to see if the request made is correctly billed.,4
351991,18-APR-12,16-APR-12,Mohamed,,fr,74.15.201.153,dufoura@sympatico.ca,15297636,000000124593052,5,5,"Cette personne a tout fait pour m'aider,gentillesse compétence etc.. Mon service est tres bien revenu
merci a cette personne.",4
351992,18-APR-12,17-APR-12,Bryan,,en,174.91.79.111,msfoster@sympatico.ca,15317908,000000124617569,5,5,not have the problem in the first place....your rep was very good.,5
351993,18-APR-12,17-APR-12,Romeo,,en,70.24.209.34,steve2112@sympatico.ca,15320830,000000124614251,5,5,,5
351994,18-APR-12,17-APR-12,Richard,,en,65.94.38.204,dotdes@sympatico.ca,15312150,000000124615852,5,5,,5
351995,18-APR-12,17-APR-12,Mohammed,,en,174.95.94.107,edthecupcake@sympatico.ca,15312412,000000124626418,5,5,,4
351996,18-APR-12,17-APR-12,Ruth,,en,69.159.12.238,scola@sympatico.ca,15320244,000000124634550,1,2,The test centre did not seem to know what to do or how to communicate the problem - then I was transferred to another test centre,2
351997,18-APR-12,17-APR-12,Angie,,en,50.101.171.216,marcia.de@sympatico.ca,15316800,000000124631342,5,5,,5
351998,18-APR-12,17-APR-12,Nidhal,,en,209.5.96.146,imelotti@sympatico.ca,15314124,000000124616619,1,2,"1. ensure your agetns are not condesending and recognize that some clients are knowledgable in the IT world and the agent doesn't try to ""snow"" them.",3
351999,18-APR-12,17-APR-12,Houssem,,fr,76.64.85.240,lise_arseneault@bell.net,15316284,000000124635195,5,4,,5
352000,18-APR-12,17-APR-12,Celina,,en,70.50.31.149,ngdunn@sympatico.ca,15318108,000000124633768,5,4,Can't think of a thing.,4
352001,18-APR-12,15-APR-12,Mohamed Achref,,fr,70.31.221.179,jabolduc@bell.net,15289380,000000124583392,5,4,,5
352002,18-APR-12,17-APR-12,Haythem,,fr,76.71.177.185,sosicde@bell.net,15320682,000000124619218,5,5,,4
352003,18-APR-12,17-APR-12,Ashwini,,en,184.145.78.90,beverley.owens@sympatico.ca,15310118,000000124619912,5,4,there could be no improvement in this - all of my disputes with the billing amounts - were acknowledged in a pleasant way and resolution promised to my satisfaction.  I will follow up to ensure this will this expected outcome.,5
352004,18-APR-12,15-APR-12,Merly,,en,64.231.165.41,stephen.baker027@sympatico.ca,15292784,000000124585484,5,5,,4
352005,18-APR-12,17-APR-12,Hajer,,fr,65.92.243.91,francinelaperriere@sympatico.ca,15312976,000000124615563,4,4,remettre ma ligne de téléphone plus rapidement,4
352006,18-APR-12,17-APR-12,Elizabeth,,en,76.67.104.170,bigwinnie@sympatico.ca,15310154,000000124638708,5,5,The lady that I had was very patience and took the time to make sure the problem was fix. I thank her for that.,5
352007,18-APR-12,17-APR-12,Kyle,,en,74.14.89.249,rlowe3@sympatico.ca,15319566,000000124629992,4,4,Tell me about rebooting the modem in addition to disconecting and reconnecting it.,4
352008,18-APR-12,17-APR-12,Ann,,en,174.91.48.99,jpwootten@sympatico.ca,15315268,000000124621498,2,3,Not charged me for agrreing to accept a new savings package when one was already in place. The $113 charge was subsequently reversed but I didn't appreciate the hastle.,2
352009,18-APR-12,16-APR-12,Arush,,en,69.158.34.221,db.fox@sympatico.ca,15297016,000000124598277,5,5,,5
352010,18-APR-12,17-APR-12,Daniella,,en,64.231.137.14,ikab@sympatico.ca,15314106,000000124633195,5,4,,4
352011,18-APR-12,16-APR-12,Kira,,en,174.92.115.107,bloeffen@sympatico.ca,15295310,000000124595424,5,5,,4
352012,18-APR-12,14-APR-12,Farhana,,en,184.148.66.60,jack.smalldon@sympatico.ca,15281630,000000124573986,4,4,"She corrected the problems created from the previous call. She reassured me it could be remedied. If the AVG was removed as was supposed to have been done by the previous person, I wouldnt have needed to call back. An exhausting day. ",
352013,18-APR-12,16-APR-12,Allan,,en,65.95.168.207,vasant.purandare@bell.net,15308024,000000124601283,3,,"i)My wife was not receiving e-mail since April 14, & I received postoffice delivery failure message for my wife,  bpurandare@bell.net. When I phoned Bell I was conneced to tech service who explained that my wife's e-mail passed the limit permitted. We were not advised about this before. I was told that Bell tecnician will delete all the message stored in your system and somebody from Bell will call us within 24 to 48 hours to confirm when my wife was allowed to start using her e-mail. 
So far nobody has called us till today (4 pm). ",
352014,20-APR-12,19-APR-12,Joseph,,en,76.69.133.225,rcibulka@sympatico.ca,15344132,000000124677335,4,4,,5
352015,20-APR-12,17-APR-12,Borhen,,fr,184.145.149.4,denise2226@sympatico.ca,15311828,000000124635855,5,5,,4
352016,20-APR-12,19-APR-12,Joseph,,en,67.71.2.17,jack.lieber@sympatico.ca,15340070,000000124665761,3,4,"Does anyone really read comments such as these?  It is so frustrating to contact Bell for anything.  To get to a human is almost impossible.  We have been loyal to Bell for too many years and loyalty doesn't seem to impress anybody at Bell.   I would prefer to discuss our problems with someone in Canada, even though the folk in India try their best.  
I am disappointed with Bell - it used to be such a great company.
Iris Lieber  416 323 9405
",2
352017,20-APR-12,19-APR-12,Patricia,,en,64.231.62.41,dlsand35@sympatico.ca,15338146,000000124675924,5,5,The person that helped me was very kind and pleasant and patient. Thank you Patricia.,5
352018,20-APR-12,19-APR-12,Udale,,en,76.68.140.172,fredcollins@sympatico.ca,15338968,000000124664788,4,4,,4
352019,20-APR-12,19-APR-12,Joan,,en,70.54.78.174,wrench663@sympatico.ca,15346290,000000124678150,2,4,"I had a difficult time getting my question answered, which was, will I have internet service at my new home in Minden. I couldn't understand what the operator was saying, and asked them several times to repeat. I would think that you would hire people who can both listen to, and speak English.
For me, it was a painful process getting an an answer to what I feel was a simple question.",2
352020,20-APR-12,19-APR-12,Domnic Francis,,en,174.89.248.56,margaretmckyes@sympatico.ca,15342210,000000124667016,5,5,Nothing,5
352021,20-APR-12,19-APR-12,Med Rami,,fr,67.68.101.224,murielcadieux5@sympatico.ca,15343126,000000124663924,4,5,rien,4
352022,20-APR-12,19-APR-12,Ivette,,en,184.147.194.220,h.swales@sympatico.ca,15339542,000000124669378,4,4,,
352023,20-APR-12,19-APR-12,Christopher,,en,184.147.53.185,ncrone@sympatico.ca,15343198,000000124683339,5,4,n/a,4
352024,20-APR-12,19-APR-12,Latisha,,en,70.26.1.243,strawczynski@sympatico.ca,15345276,000000124683356,1,4,"I was on hold for more than 20 minutes. This is unacceptable. One bill should mean the first representative I reach should be able to resolve the problem. Instead, I was placed on hold twice. This to resolve a problem I was told had been cleared a month ago.",1
352506,18-APR-12,17-APR-12,Hency,,en,70.24.151.26,ggwoods@sympatico.ca,15313366,000000124616566,4,4,I had to wait almost 10 minutes to contact an agent - but she was delightful.,4
352507,18-APR-12,17-APR-12,David,,en,64.231.145.175,ming.wong042@sympatico.ca,15317630,000000124615654,4,5,reduce wait time to get hold of an agent. ,4
352508,18-APR-12,17-APR-12,Mohammed,,en,69.159.12.238,scola@sympatico.ca,15320246,000000124638421,1,3,I was on hold for 45 minutes. The employee never came back to provide an update. After I gave up and disconnected I was called back twice by Bell and there was know one speaking on the phone??? Total hold time was 1 hour and 11 mins and I know the company can see these results - very poor customer service. ,2
352509,18-APR-12,17-APR-12,Sabrine,,fr,76.69.174.170,s.depatie@sympatico.ca,15319981,000000124613847,5,5,arrêter de couper mon accès à ma boîte courriel et apporter une solution réelle à mon dossier qui traîne depuis 6 ans!!!!!!!!!,1
352510,18-APR-12,17-APR-12,Hussain,,en,65.92.160.122,cappie@bell.net,15310600,000000124617762,5,5,nothing you were all very got,5
352511,18-APR-12,17-APR-12,Marcus,,en,184.145.22.10,charlesau@sympatico.ca,15310880,000000124618115,4,4,Shorten holding/waiting time (to be answered by technician) is needed!,5
352512,18-APR-12,17-APR-12,Mario,,en,70.30.60.195,s.lischkoff@sympatico.ca,15319992,000000124625580,5,5,,5
352513,18-APR-12,17-APR-12,Saifuddin,,en,184.146.82.183,akaars@bell.net,15309206,000000124614681,4,3,"not to have internet very annoying.
It happens from time to time.I don't know why!",4
352514,18-APR-12,17-APR-12,Robert,,en,74.14.7.213,janet.clarke@sympatico.ca,15314454,000000124632268,5,5,nothing,5
352515,18-APR-12,17-APR-12,Gloria,,en,184.147.190.69,dawng@bell.net,15311662,000000124623200,5,5,,5
352516,18-APR-12,17-APR-12,Divya,,en,50.101.66.98,joan.grant@sympatico.ca,15314972,000000124631348,5,5,"Nothing, service was perfect.",5
352517,18-APR-12,17-APR-12,Jamie,,fr,184.144.240.102,ghislainepion@bell.net,15313378,000000124616041,5,4,"Comme je l'ai dit à la dame,cette-fois-ci on m'a bien répondu et j'espère ne pas être déçue à mon prochain compte car je changerai vraiment de fournisseur.Je suis fatiguée d'entendre que nous sommes importants pour vous et que je dois sans cesse rappeler pour m'expliquer.

Bonne journée!",4
352518,18-APR-12,17-APR-12,Arush,,en,184.147.123.168,gary.plummer@sympatico.ca,15313202,000000124615318,3,3,,2
352519,18-APR-12,17-APR-12,Pratiksh,,en,184.147.123.168,gary.plummer@sympatico.ca,15313200,000000124616127,3,4,,2
352520,18-APR-12,16-APR-12,Marco,,en,69.156.6.104,r.c.schrenk@bell.net,15305126,000000124610366,3,4,not much,3
352521,18-APR-12,17-APR-12,Roxanne,,en,174.94.30.39,rmurray@sympatico.ca,15319584,000000124622866,4,3,the speed of the system in slowing down,4
352522,18-APR-12,17-APR-12,Hector,,en,50.101.66.223,echass@sympatico.ca,15312386,000000124632652,5,5,,4
352523,18-APR-12,17-APR-12,Mohamed,,fr,70.30.191.164,lisebergeron2@sympatico.ca,15316286,000000124634327,5,,Respecter vos offres et écouter les enregistrements pour être certain de ce que vous avez offert. Merci ,4
352524,18-APR-12,17-APR-12,Kevin,,en,184.148.185.238,suzanne.parsons@bell.net,15320966,000000124636091,4,5,"it's not the front line people who have to knowledge.  I find since I reach the loyalty department, that's were I got the knowledge service",1
352525,18-APR-12,17-APR-12,Vikram Aditya,,en,184.148.177.63,steve.lecomte@sympatico.ca,15320808,000000124613879,5,5,,4
352526,18-APR-12,17-APR-12,Adnen,,fr,69.159.179.235,francinerene3@sympatico.ca,15312978,000000124636524,3,3,59 MINUTES  AU TÉLEPHONE...CA  TUE...,2
352527,18-APR-12,17-APR-12,Hssen,,fr,65.94.190.155,monic.coutu@sympatico.ca,15317808,000000124635605,4,4,tout le monde règle mon problême mais c'a ne dure pas...c'a fonctionne pour une semaine et le même problême revient,
352528,18-APR-12,17-APR-12,Thorat,,en,174.95.70.29,broberts2@bell.net,15310426,000000124632099,5,4,,3
352529,18-APR-12,17-APR-12,Abul Karam,,en,70.27.123.82,lmeller@sympatico.ca,15316352,000000124622993,4,4,Diction of your employee and on my part better hearing (I am 78 yrs old). I want to stress the patience that your employee demonstrated for which I commend him and thank you.,4
352530,18-APR-12,17-APR-12,Andrea,,en,76.69.125.119,lysunmoon@sympatico.ca,15316592,000000124620279,5,5,,5
352531,18-APR-12,16-APR-12,Michelle,,en,174.95.103.233,georgia.rosalle@bell.net,15298702,000000124601537,1,1,Ensure that all staff are trained effectively and provided accurate information to their customers. This is not the first time I am displeased with the service from Bell. I'm on the verge of switching providers.,1
352532,18-APR-12,17-APR-12,Eddy,,en,69.159.9.151,rolly_debbie@sympatico.ca,15319736,000000124637373,4,4,,4
352533,18-APR-12,16-APR-12,Nejib,,fr,174.93.235.218,g.let.dr@sympatico.ca,15298468,000000124605095,3,3,Je ne suis pas certaine si le mot de passe se compose de plus de 8 caractères.,5
352534,18-APR-12,17-APR-12,Manindra Velpula,,en,64.231.60.118,rl.smith@sympatico.ca,15319550,000000124619303,1,1,Have someone who can speak the English language a bit better,1
352535,18-APR-12,17-APR-12,Marouen,,fr,174.92.184.17,claude.forget@sympatico.ca,15311120,000000124626904,5,5,"non,le tout est regle a ma satisfation",5
352536,18-APR-12,17-APR-12,Arush,,en,174.88.1.49,ritaandclayton@sympatico.ca,15319526,000000124626539,1,1,not to be put on hold for 25 minite then told you would be called back then it doesn't happen.,3
352537,18-APR-12,17-APR-12,Hayett,,fr,70.49.67.41,m.plourde1@sympatico.ca,15316633,000000124613844,1,1,Obtenir le service pour lequel je paie.,1
352538,18-APR-12,16-APR-12,Antonio,,en,174.95.12.191,mehopkins@sympatico.ca,15303132,000000124600752,4,4,,4
352539,18-APR-12,17-APR-12,Brahim,,fr,65.92.223.237,antrechartier@sympatico.ca,15309636,000000124636366,4,4,rien,5
352540,18-APR-12,16-APR-12,Med Salah,,fr,184.144.234.5,dali50@sympatico.ca,15296802,000000124605246,5,5,,5
352541,18-APR-12,16-APR-12,Oliver,,en,65.95.100.149,marionmd@sympatico.ca,15302762,000000124594075,5,5,talk slowly,5
352542,18-APR-12,17-APR-12,Lisa,,en,184.151.61.185,nickcarosella@sympatico.ca,15318140,000000124625720,5,5,"Let me know if New Brunswick Lisa is single so I can marry her..I was in a crisis mode and she was kind,supportive and easily solved my concens..thanks Lisa",5
352543,18-APR-12,17-APR-12,Med Mehrez,,fr,50.100.109.151,fcaron13@sympatico.ca,15312800,000000124635034,3,4,j'aurais apprécier que la personne qui m'a donné les informations soit un peu plus patiente lorsque je devais faire fonctionner l'ordinateur avec les explications. Pour ce qui est du reste cela a bien été,4
352544,18-APR-12,17-APR-12,Paul-Henri,,fr,184.144.144.187,lyne.bisaillon@sympatico.ca,15316568,000000124636282,5,5,,5
352545,18-APR-12,17-APR-12,Iris,,en,174.95.214.207,doxland@sympatico.ca,15312188,000000124618363,5,5,answered the phone more quickly,4
353003,18-APR-12,17-APR-12,Katrina,,en,99.237.214.66,jdsmyth@sympatico.ca,15314594,000000124637726,4,3,"Katrina's service was exemplary. It is through no fault of hers that my inquiry was not fully resolved; rather it is the Bell process that kept me from being completely satisfied.

I should not have to call in more than once to complete a service move request just because the plan in which I am currently enrolled is not available at the new location however, due to a described limitation that will not allow more than one open change request on the account at once (in this case, plan change and service relocation), I will have to make a follow up call to officially request something I have already requested. Given that another agent totally mishandled my request the first time I called, this will make at least 3 calls to complete what should be, from my perspective, a simple relocation request.

Katrina did an excellent job and should be commend. However, frankly, I should never have had to call her in the first place. And I most definitely should not have to call again.",
353004,18-APR-12,16-APR-12,Chuck,,en,69.156.152.31,emckane@sympatico.ca,15297882,000000124606752,4,4,,3
353005,18-APR-12,16-APR-12,Sowmya,,en,184.145.65.41,chull1@sympatico.ca,15296264,000000124600383,5,2,"explain to us more what the problem
was.",4
353006,18-APR-12,17-APR-12,Luis,,en,76.66.132.226,lois.coll@sympatico.ca,15316366,000000124632583,4,4,,5
353007,18-APR-12,13-APR-12,Meriem,,fr,67.68.112.55,michelyrobitaille@sympatico.ca,15268164,000000124540054,4,4,cette personne meriem a fait un bon travail mes celui du 11 et 12 avril a ete pourri et nous avons passer a un cheveu de prendre videotron grace a cette personne du 13 avril nous avons ete satisfait il serais bon pour bell de verifier les gens qui ne sont pas heureux dans leur travail de leur montrer la porte car vous risquerer de perdre de la clientele esperons que sa nous arriveras pas encore car nous y songerons en vous rappellant que ca fais environs 25 ans que tout nos chose sont avec bell,4
353008,19-APR-12,17-APR-12,Patrick,,en,70.51.217.90,fritzie50@bell.net,15313076,000000124620878,5,5,nothing!! I was completely saatisfied: your representative Jerocho was awesome.,5
353009,19-APR-12,16-APR-12,Hemavathi,,en,76.64.76.179,rdaudllin@bell.net,15305368,000000124603723,1,4,Rep could have been more patient as we are 60& over. Inquires resolved after many questions from us to her for our knowledge is limited and we felt like school children! sorry Customer Service was not and should not be acceptable.,3
353010,19-APR-12,18-APR-12,Nisha,,en,174.92.12.41,derek.mitchell053@sympatico.ca,15325382,000000124650535,4,4,Even with the tech's help it took 35 minutes to sign up in order to not be charged $2.00 for my paper bill. Un acceptable and a waste of time. ,2
353011,19-APR-12,18-APR-12,Mohsen,,fr,76.69.204.182,ainsivalavie@bell.net,15322762,000000124659312,5,5,"rien je suis satisfais
",5
353012,19-APR-12,18-APR-12,Jamila,,fr,174.93.209.219,jo.tr@sympatico.ca,15328264,000000124642669,4,4,"j'aurais aimé qu'on me dise la raison du trouble, mais à part ça, je n'ai rien à redire.",5
353013,19-APR-12,18-APR-12,Yassine,,fr,184.144.230.169,mbiss@sympatico.ca,15330382,000000124641274,4,4,,4
353014,19-APR-12,18-APR-12,Xenia,,en,184.147.208.149,oneil_9@sympatico.ca,15331464,000000124654619,2,3,"I could not understand the technician.  She was not loud enough, nor clear enough.",3
353015,19-APR-12,18-APR-12,Dhanasekar,,en,76.68.112.241,parkinsons@sympatico.ca,15331584,000000124660525,4,4,,5
353016,19-APR-12,18-APR-12,Luis,,en,74.14.5.35,adri.phil@sympatico.ca,15322692,000000124654016,3,2,Not encouraged us to disconnect our wireless laptop! And refused to help with that!,2
353017,19-APR-12,18-APR-12,Alfredo,,en,70.29.4.183,jriddell9@sympatico.ca,15328508,000000124657727,1,1,,1
353018,19-APR-12,18-APR-12,Christianne,,en,174.94.35.100,mandichfamily@sympatico.ca,15329960,000000124642109,1,1,Be competitive.,2
353019,19-APR-12,18-APR-12,Sravan Kumar,,en,70.24.247.189,n.arrata@sympatico.ca,15331124,000000124643132,3,3,,3
353020,19-APR-12,18-APR-12,Shaik Rameez,,en,65.95.245.196,madder@sympatico.ca,15329878,000000124650832,4,4,I thought there was a line problem because I couldn't hear Shaik very well.On the over all we did get through it and he called back.,4
353021,19-APR-12,18-APR-12,Mohammed,,en,184.144.21.16,rjamieson002@sympatico.ca,15332596,000000124644363,5,5,All was excellent.,5
353022,19-APR-12,18-APR-12,Henda,,en,69.159.53.35,pierreprovost@sympatico.ca,15331928,000000124650340,4,4,have a person answer phone calls no machines,3
353023,19-APR-12,18-APR-12,Tine,,en,69.156.155.101,jrmabee@sympatico.ca,15328512,000000124641847,4,,"Nothing, except I thought it was resolved over a month ago when I called but nothing changed on my bill so I'm sure until I get the next bill.",3
353024,19-APR-12,18-APR-12,Naoufel,,fr,76.69.187.149,forget.guylaine@sympatico.ca,15326339,000000124650547,5,5,"rien d'autre
",5
353025,19-APR-12,18-APR-12,Charles,,en,74.15.102.138,crisjack@bell.net,15324896,000000124646881,5,4,cannot think of any,4
353026,19-APR-12,18-APR-12,Martina,,en,70.49.134.36,m.s.darwood@sympatico.ca,15329822,000000124645025,3,,"You could integrate your admin. and technical services so that your customers get the same message from each of the many stakeholders about what you intend to do in my home to ""migrate"" service from VDSL. I look forward with great trepidation today's visit from your technicians, each of whom appears to have a different notion of the circumstances leading up to the change in service. We will see what happens today.",2
353027,19-APR-12,18-APR-12,Amine,,fr,206.162.182.38,benoit.mallet@sympatico.ca,15323648,000000124661986,5,5,,5
353028,19-APR-12,18-APR-12,Hemanth Kumar,,en,184.145.95.89,gary.lalacz@sympatico.ca,15326552,000000124642647,4,4,explain what the problem was and why it occurred.,4
353029,19-APR-12,18-APR-12,Alex,,en,69.157.40.160,mherzgen@bell.net,15330564,000000124657121,5,5,"On the light side:
serve a cocktail while solving the problem...",5
353030,19-APR-12,18-APR-12,Richard,,fr,174.35.225.165,daniel_roussin@sympatico.ca,15325080,000000124652634,4,1,"Vous avez arrête mon service e-mail sans avertissement ou un choix/alternative... sans même un service d'aviser de changement.... De plus d'un représentant a l'autre, je peux payer pour conserver mon service e-mail avec vous, et l'autre me dis impossible et me traite presque d'ignorante... Vos conseiller devrait montrer du respect et comprendre qu'après 15 minutes d'attente un journée pour se faire raccrocher, une autre 12 minutes pour un total de plus de 45 minutes de perdre de temps avant de parler à un représentant pour ne meme pas avec de service peut-être très exaspérant pour le client.",1
353031,19-APR-12,17-APR-12,Julio,,en,174.94.33.119,barbara9@bell.net,15309916,000000124618266,4,4,"I had emergency retinal eye surgery on Monday p.m. and Julio took over and resolved all the problems efficiently. In response to your question, Julio did everything to make my call the best possible experience. Thanks Julio.",5
353536,19-APR-12,18-APR-12,Moises,,en,174.89.65.179,rcallen@sympatico.ca,15332348,000000124650091,2,1,Made it easier to talk to you. Your system is for your conveinance not the customers,2
353537,19-APR-12,18-APR-12,Jessica,,en,76.68.102.31,lemrain@bell.net,15329314,000000124654494,5,5,"Nothing, the service provided was perfect and quick.",5
353538,19-APR-12,18-APR-12,Basker,,en,76.64.199.193,williammoore@sympatico.ca,15334884,000000124643460,3,1,"Lived up to commitments.  3 times now we have been promised a tech visit and 3 times we have taken time off work, waited at home and no visit.  We still have extreme static on our home phone line and it completely disappears when the new wireless modem is powered down.  This problem has existed since the new modem was installed over a month ago. I am a big Bell supporter but these recent events are really testing my commitment to Bell.  I am waiting for Fibe in my neighborhood, but if this is nay indication of the level of service, Cogeco may continue to get my money ... and possibly my internet and home phone if Bell cannot resolve the static issues.  Please help .. I am a former Bell employee, my father was a Bell man for 38 years and I still have relatives working at Bell.",2
353539,19-APR-12,18-APR-12,Moncef,,fr,70.55.118.24,mlecours05@sympatico.ca,15330838,000000124644769,5,5,,4
353540,19-APR-12,18-APR-12,James,,en,207.61.255.154,soccermom45@sympatico.ca,15333626,000000124655079,5,5,,5
353541,19-APR-12,18-APR-12,Krishnan,,en,184.147.217.59,dglaur@bell.net,15325428,000000124660873,5,5,nothing,4
353542,19-APR-12,18-APR-12,Manel,,fr,76.65.89.246,petrescu@sympatico.ca,15331836,000000124641177,5,5,,5
353543,19-APR-12,18-APR-12,Adel,,fr,184.146.249.104,comtois.pelchat@sympatico.ca,15324808,000000124658718,3,4,,3
353544,19-APR-12,18-APR-12,John,,en,207.219.69.213,RandyRath@sympatico.ca,15322504,000000124639343,1,1,Solve the problem,1
353545,19-APR-12,18-APR-12,Romeo,,en,70.54.153.7,bneftin@bell.net,15323846,000000124641849,5,5,,5
353546,19-APR-12,18-APR-12,Radhika,,en,65.95.140.189,gdb1@sympatico.ca,15326616,000000124646477,5,5,radhika was very patient with me.  she did a good job,5
353547,19-APR-12,18-APR-12,Tejaswvi,,en,70.49.6.10,norman.matsumoto@sympatico.ca,15331338,000000124662331,4,4,the connect between your tech advisor and myself was poor. I had to keep asking her to repeat herself or speak loader. This is not the first time I have had a poor connection with one of your technical support staff.,4
353548,19-APR-12,18-APR-12,Nejib,,fr,65.92.165.138,mario185@sympatico.ca,15330156,000000124643624,2,,D'écouter quand on explique quelque chose ce qui ne se fait pas car ça fait 2 fois que je téléphone pour la même chose et personne n'a rien compris car il n'y a rien qui a été fait comme il faut,
353549,19-APR-12,18-APR-12,Jan,,en,69.156.97.192,marilyn5@sympatico.ca,15330142,000000124645405,5,5,Jan also was Very Patient and polite. Thank you.,5
353550,19-APR-12,18-APR-12,Sowjanya,,en,65.92.162.160,judy_K@sympatico.ca,15328574,000000124662823,1,1,The first agent was very accomodating and tried her best but could not help me. She refer me to who she said was her superior.  He was very rude and did not ask any questions just presumed what was wrong.  It turns out he was incorrect and had nothing to do with the internet but my computer.,2
353551,19-APR-12,18-APR-12,David,,en,50.101.232.227,garyandvic@bell.net,15326554,000000124656802,1,1,lets us talk to Kelly xy850 as he is a highly helpful representative. as David is not and did not do what was asked.,2
353552,19-APR-12,17-APR-12,Tejaswvi,,en,184.146.130.157,banfields@bell.net,15309898,000000124637531,4,5,,4
353553,19-APR-12,18-APR-12,Ricardo,,en,70.50.187.42,veaj@sympatico.ca,15334580,000000124658865,5,5,,5
353554,19-APR-12,18-APR-12,Kevin,,en,64.228.69.195,lucaron@sympatico.ca,15329674,000000124659823,5,5,having solved the problem of integrating my internet provider and bell bills the previous time ,4
353555,19-APR-12,16-APR-12,Gerry,,en,70.24.23.68,jljcoates@sympatico.ca,15300598,000000124609360,3,4,"Get rid of your automated assistant.  By the time I get to talk to a real person I am already frustrated and angry.  I find your customer service representatives very pleasant and helpful and I have not had a bad experience with any of them.  Your automated service, however, is a different story.  Recently my rates were readjusted, which was wonderful, and my phone & internet bill has basically been cut in half for the next 12 months.  What I would like to know is why did I have to fight for this rate when I've been a good Bell customer for approximately 25 years?  I've remained loyal to Bell and yet I still have to call and ask for better rates or inquire about any sales or deals.  Should not my long-term business be worth something to Bell?  And why does it take a minimum of 30 minutes of my time every time I have to call Bell about something?  Although I am very happy with your customer service reps, I am very unhappy with Bell in general.",3
353556,19-APR-12,18-APR-12,Saifeddine,,fr,76.64.249.107,rochette.4kid@sympatico.ca,15332752,000000124649625,5,5,,4
353557,19-APR-12,18-APR-12,Edwin,,en,70.53.93.99,nicofor@sympatico.ca,15331230,000000124661205,4,4,,5
353558,19-APR-12,18-APR-12,William,,en,24.204.227.104,jackandbrendalee@sympatico.ca,15327682,000000124648430,1,1,I am still waiting to hear from a supervisor. I feel there should be more compensation. I will cancel if there is no resolution to my problem Jack Lee,1
353559,19-APR-12,18-APR-12,Emily,,en,70.30.57.112,d.boss@sympatico.ca,15324954,000000124654809,3,3,remove touch-tone service fee 2.80,3
353560,19-APR-12,18-APR-12,Faten,,fr,65.92.213.28,letidd12@sympatico.ca,15329370,000000124647610,4,5,,5
353561,19-APR-12,18-APR-12,Khaoula,,fr,70.29.224.5,marsi4@sympatico.ca,15330234,000000124645165,4,5,,4
353562,19-APR-12,17-APR-12,Jessica,,en,70.50.115.83,alcob@sympatico.ca,15309268,000000124619564,5,5,"I appreciate the fact that the customer service representive spoke clear and
easily understood english. I hope this
is not taken as rude but it has in the
past been I very frustrating experience.",5
353563,19-APR-12,18-APR-12,Mindy,,en,64.231.120.116,w.zimmerman@sympatico.ca,15334710,000000124652688,5,4,,5
353564,19-APR-12,18-APR-12,Matthieu,,en,70.53.97.19,mike_sueroot@sympatico.ca,15330720,000000124659766,5,5,ALL WAS GOOD!!,5
353565,18-APR-12,17-APR-12,Andre,,en,76.69.100.125,mslocki@sympatico.ca,15317914,000000124630379,2,1,,2
353566,18-APR-12,17-APR-12,Shabbir,,en,69.157.21.46,valwillis@sympatico.ca,15321612,000000124635934,1,3,Provide unhappy customers with a technician whose English can be understood - Another frustrating experience- ,2
353567,18-APR-12,17-APR-12,Andrew,,en,65.93.50.23,elisad@sympatico.ca,15312486,000000124623399,5,5,I was satisfied 100%    ,5
353568,18-APR-12,17-APR-12,Amir,,fr,174.92.190.131,michel290@sympatico.ca,15317492,000000124627992,4,4,,4
353569,18-APR-12,17-APR-12,Denys,,en,70.27.23.67,johnmccormick23@sympatico.ca,15315104,000000124629180,4,4,The conversayion with tech Denys went very well and he may have solved a problem as to the modem being used at this site. I will have to wait and see the end result when new modem is installed. Thank you.,5
352025,20-APR-12,19-APR-12,Daniel,,fr,50.100.120.245,h.bastien1@bell.net,15339530,000000124671106,1,1,Je suis tres calme aucun changement  apres 2 appels a vos services j attends encore un mail qui doit me confirmer le tout je suis sastifaite ou peu je suis certaine que c est pas du tout bye the way et meme avec les 2 représentants c est pas fort ,1
352026,21-APR-12,19-APR-12,Vijayashanti,,en,174.91.93.186,lmz@bell.net,15341800,000000124673675,5,4,,4
352027,21-APR-12,20-APR-12,Yosimar,,en,67.71.90.221,hopeandbob@sympatico.ca,15350700,000000124688091,5,5,,3
352028,21-APR-12,20-APR-12,Iris,,en,70.51.217.201,maryyantha@sympatico.ca,15353186,000000124686490,3,2,"Why would you leave a download of a program online if it is not available?
I am sure it is not that hard to remove from your system and would save me the time and energy in phoning you.

",
352029,21-APR-12,20-APR-12,Aivi,,en,69.69.22.48,carlhunter@sympatico.ca,15347984,000000124686107,5,5,,5
352030,21-APR-12,20-APR-12,Sajid,,en,67.70.128.51,gdandrei@sympatico.ca,15350000,000000124688493,5,5,nothing,5
352031,21-APR-12,20-APR-12,Kayla,,en,100.43.107.182,apettes@sympatico.ca,15347220,000000124686971,3,2,"not charged for an extra month after I cancelled 
",2
352032,21-APR-12,20-APR-12,Nidhal,,fr,76.64.240.36,thibodeaujc@sympatico.ca,15356514,000000124699413,5,5,"Tout était bien ; il fut poli, patieint et efficace ",5
352033,21-APR-12,20-APR-12,Mahesh,,en,69.156.51.225,metricman@sympatico.ca,15353380,000000124704592,4,5," I could understand this tech better than other techs from India in the past,I can hear and understand North American accents better. (Iam a senior with some hearing loss.)  ",4
352034,21-APR-12,20-APR-12,Suresh,,en,67.71.141.168,piper1@sympatico.ca,15354604,000000124696647,5,5,techs were great.  couldn't ask for better support,4
352035,21-APR-12,20-APR-12,Etienne,,en,70.27.26.115,gerry.knorr@sympatico.ca,15350092,000000124688614,5,4,Everything went as planned,5
352036,21-APR-12,20-APR-12,Edgar,,en,65.93.93.235,marcel.hascal@sympatico.ca,15352956,000000124705619,2,1,"I have a virus now.
I pay for virus protection for many years
I want help and I did no receive it yet",2
352037,21-APR-12,19-APR-12,Meriem,,fr,76.64.233.174,martialc@sympatico.ca,15342382,000000124664610,3,4,,4
352038,21-APR-12,20-APR-12,Hazyl,,en,70.24.167.28,theone.mccauley@sympatico.ca,15356491,000000124696028,1,2,I am very disappointed in Bell after nearly 50 years of your service and we have gone with no one else and then you want to charge us 2.00 to receive a paper bill for our services.  My husband knows nothing about the internet so if something was to happen to me there would be no payment for Bell.  We are seniors and the only reason I signed up for paperless billing is because of the 2.00 and the first screw up with it I will be cancelling everything.,2
352039,21-APR-12,20-APR-12,Susan,,en,204.101.237.139,rezlynda@sympatico.ca,15355012,000000124703622,5,5,Service itself was excellent. She was very polite and helpful.  Bell however is too expensive.,4
352040,21-APR-12,19-APR-12,Eliena,,en,64.231.132.224,preyde@sympatico.ca,15343892,000000124663879,5,5,"Understanding that with the growing trend of not having a land line and that the internet has been working perfectly for several years with no changes that it would make difference if i was at home or not, because i have no phone to call from home for you to test the line and I explained clearly what I did and saw what was wrong. Once it was understood everything went smoothly after that. Even the small giggle after I said just pretend I am at home, made the conversation more pleasant with a personal touch.",5
352041,21-APR-12,20-APR-12,Nizar,,fr,174.92.234.4,pdanis@sympatico.ca,15354420,000000124704410,5,5,,1
352042,21-APR-12,20-APR-12,Linda,,en,70.29.15.53,mark.bryson@sympatico.ca,15353084,000000124695364,1,1,give the customer the options they want.,1
352043,21-APR-12,20-APR-12,Sylvain,,fr,67.70.114.142,jj004@sympatico.ca,15351394,000000124690162,5,5,non,3
352044,21-APR-12,20-APR-12,Gavin,,en,174.89.128.42,gtarbat@sympatico.ca,15350360,000000124685368,5,5,,5
352045,21-APR-12,20-APR-12,Obe,,en,70.26.128.207,adi-iulio@sympatico.ca,15346802,000000124692217,4,4,,4
352046,21-APR-12,20-APR-12,Stephen,,en,70.27.61.60,gregkaiser@sympatico.ca,15350330,000000124690059,2,2,After I made a decision about a service I was given new information by the rep and that changed everything.,2
352047,21-APR-12,20-APR-12,David,,en,67.68.90.126,bayers@sympatico.ca,15347468,000000124688541,5,5,"David was very helpfull, he went out of his way to answer all my questions and cleared up some discrepancies made from a pevious enquiry, great job.",5
352048,21-APR-12,20-APR-12,Jama,,en,67.68.90.126,bayers@sympatico.ca,15347466,000000124687243,2,1,"The agent must be new because there was some voice in the background coaching him.  I am not too conversant with computor terms and was not comfortable with your agent, I ended the call saying that I would check out things.",5
352049,21-APR-12,20-APR-12,Bernard Vijay,,en,69.156.109.13,egreidanus@sympatico.ca,15349402,000000124702306,4,3,"  I  have been most impressed with the patience  of the guy's  helping me ......still can,t get my friends mail  but feel better that my end of the computer is not the problem",5
352050,21-APR-12,15-APR-12,Chad,,en,70.24.106.110,swampogre@bell.net,15292896,000000124581350,4,4,Chad was good.,3
352051,21-APR-12,20-APR-12,Linda,,en,70.26.11.144,mike.bedford@bell.net,15353522,000000124686954,5,5,,4
352052,21-APR-12,20-APR-12,Sylvain,,en,174.91.59.38,spkatz@bell.net,15356030,000000124693515,4,4,,4
352053,21-APR-12,20-APR-12,Med Ramzi,,fr,67.68.83.75,jaseurch@bell.net,15351066,000000124702809,5,5,,4
352054,21-APR-12,20-APR-12,Janani,,en,69.159.11.127,barry.satchelle@sympatico.ca,15347434,000000124685601,5,5,,5
352055,21-APR-12,19-APR-12,Jose,,en,70.54.140.28,piviloria@bell.net,15343816,000000124664758,1,1,"I AM SUPPOSED TO BE THE ONE REPLACING THE GUY WHO HELPED ME SOLVED MY PROBLEM . HE ADVISED TO BUY A NEW COMPUTER . How is that ? Too frustrating . At the end , I did resolved the problem myself . I had my computer running again . I thanked myself . Gosh, I should have a job at Bell .",
352056,21-APR-12,19-APR-12,Jose,,en,70.54.2.76,frenchcountry@sympatico.ca,15338982,000000124667399,4,4,"A fellow from Geek Squad was helping me
and I assume all went well.",4
352057,21-APR-12,20-APR-12,Daniel,,en,64.231.55.23,caonyyz@bell.net,15347962,000000124695538,3,2,"NOT HAVE A SO CALLED ""COMPUTER GLITCH"" THAT SUSPENDED MY INTERNET SERVICE. I AM LONG TIME GOOD STANDING CUSTOMER, WHO PAYS HIS BILLS BEFORE THEY ARE DO!!! ",3
352058,21-APR-12,17-APR-12,Manindra Velpula,,en,76.69.115.81,pat.loftus@sympatico.ca,15318518,000000124613797,4,4,I have NO cell phone BUT I had to use my brother's cell to recieve a text message ? How is that more secure ??? And I mighjt sayu a pain in the ass ! ,4
352059,19-APR-12,14-APR-12,Juan,,en,184.145.22.229,ktaylor16@sympatico.ca,15282590,000000124567054,5,5,,5
352060,21-APR-12,20-APR-12,Asma,,fr,184.148.244.156,miko62@sympatico.ca,15353556,000000124687203,1,1,Régler mon problème efficacement et ne pas me commettre un autre problème que je n'avais pas.,1
352546,18-APR-12,17-APR-12,Gerry,,en,64.231.194.94,joncav@sympatico.ca,15315136,000000124637064,3,3,"I should not have to call 2 months in a row to resolve a billing problem. I am now waiting until next month to determine if the billing error will be resolved even though I was assured in February that my billing issue would be corrected. I have diminishing confidence in Bell Canada's ability to provide customer satisfaction! My comments are directed to Bell as a whole and not specifically to the most recent customer service representative. He was apologetic and very supportive. I have been a loyal Bell customer for over 25 years and I purchase all of my services (telephone, internet, tv and mobile) from Bell. It is rare in today's market to maintain a loyal customer and difficult to establich long term customer relationships so I am dismayed by the lack of customer support I have recieved most recently.",2
352547,18-APR-12,17-APR-12,Judith,,en,69.157.42.146,kws55@bell.net,15315868,000000124627575,4,4,,4
352548,18-APR-12,17-APR-12,Salvador,,en,174.88.12.118,jural@sympatico.ca,15315388,000000124618809,4,4,,3
352549,18-APR-12,15-APR-12,Porushotham,,en,184.151.61.40,davedee@sympatico.ca,15288106,000000124580773,5,5,Better rates ,5
352550,18-APR-12,16-APR-12,Akrem,,fr,184.144.236.199,suzy.charlebois@sympatico.ca,15307278,000000124606062,5,5,rien,5
352551,18-APR-12,17-APR-12,Abbey,,en,70.50.64.246,acton@sympatico.ca,15309104,000000124635828,4,4,Faster service first time I called. I was put on hold for too long and hung up. The service rep called me back and my inquiry was resolved.,4
352552,18-APR-12,17-APR-12,Erika,,en,174.88.20.157,citygirlnow@bell.net,15311072,000000124623334,3,4,have unlimited internet.  I used to have unlimited internet before but was on dial up and then I moved and could no longer get unlimited.  I feel like I was punished for moving-- but I still stayed with Bell when I could have gone somewhere else!,4
352553,18-APR-12,17-APR-12,Vidya,,en,184.147.219.163,helen.hughes@sympatico.ca,15313884,000000124636027,5,4,,5
352554,18-APR-12,17-APR-12,Gloria,,en,184.144.70.25,jim_ada@sympatico.ca,15314822,000000124628026,4,4,No comment!,3
352555,18-APR-12,17-APR-12,Janani,,en,70.26.56.167,m.alford@sympatico.ca,15316596,000000124622661,5,5,,4
352556,19-APR-12,16-APR-12,Sowjanya,,en,174.89.57.102,itfranchise@bell.net,15299862,000000124613298,3,4,"Quote the exact day of appointment. Should say Wednesday in morning instead of tomorrow morning.  Because of time zone changes and evening call, I was expecting them on Tuesday am instead they arrived on Wed am. However Bell service does seem better than a year ago.",4
352557,19-APR-12,18-APR-12,Aleem,,en,184.148.135.165,heidiandbobfranken@sympatico.ca,15327254,000000124660462,1,1,make my internet work which it doesnt after two hours,1
352558,19-APR-12,18-APR-12,Ibrahim,,fr,70.53.208.183,yves.brunet.2@sympatico.ca,15335082,000000124657423,5,5,"Rien ;-)",4
352559,19-APR-12,18-APR-12,Jose,,en,76.65.83.58,anthony.thomson@sympatico.ca,15323220,000000124640894,4,1,"I recently (Feb.9,2012) upgraded to a smartphone and the basic OACIQ (Quebec Real Estate) plan. Dispite the fact that I faxed the necessary info(copy of licence) to Bell this was never done. I have therefore been charged extra charges. Your rep. suggested that I resubmit the Fax which I have done. BUT there is still no way of knowing whether I have been successful.
I am disgusted with Bell's inability to communicate and am considering cancelling all Bell services if this problem is not resolved quickly!
Best wishes,
Anthony Thomson",1
352560,19-APR-12,17-APR-12,Andrew,,fr,174.91.197.34,elen.brown@sympatico.ca,15312476,000000124626187,5,4,,4
352561,19-APR-12,18-APR-12,Lorrey,,en,70.49.85.5,clu2@sympatico.ca,15324742,000000124649872,5,5,,5
352562,19-APR-12,18-APR-12,Jordan,,en,70.31.19.64,indica_rohan@sympatico.ca,15327556,000000124662192,5,5,,5
352563,19-APR-12,18-APR-12,Marouen,,fr,184.148.221.181,huguette.la@sympatico.ca,15327446,000000124660438,4,5,,4
352564,19-APR-12,18-APR-12,Dheeraj,,en,50.100.196.180,jerrykowal@bell.net,15328064,000000124651066,1,2,"I have had a bell TV receiver for years, and never had a problem with it.  When I moved into my new location several years ago, I was given the option to buy it or  lease it.  I decided to lease it because I was told that if any problems occurred with it, it would be repaired/replaced at no cost.  When it failed, I learned that at some time, it was given to me, and that as a result no warranty!  Now you want $180.00 to exchange it for a refurbished unit.  I'm a senior on limited income, and this came as a complete surprise to me.  I happened to tell some friends about my situation, and they urged me to go to Rogers.  They did and are quite impressed with their customer service emphasizing that Bell is not what it used to be.  I'm beginning to agree with them based on several recent experiences with Bell.  ",3
352565,19-APR-12,18-APR-12,Chae,,en,70.48.180.231,puddleducks@sympatico.ca,15332094,000000124653079,4,4,"No, the individual I spoke with was very helpful and 
knowledgable. Couldn't operate thru chat but talking to a 'real' person is always great, don't every get rid 
of the human interface. ",4
352566,19-APR-12,18-APR-12,Ali,,fr,184.145.175.73,marloxyz@sympatico.ca,15330222,000000124644802,4,4,,5
352567,19-APR-12,18-APR-12,Udale,,en,74.198.164.171,lesley.morin@sympatico.ca,15329348,000000124641356,3,1,"Udale tried to help me out best he could, but could not since I was not at my residence at the time (was at work); however I was supposed to get a call back at 7:30pm on my return home, in order to further resolve my issue; but I did not receive one.  ",3
352568,19-APR-12,18-APR-12,Philip,,en,174.91.230.238,andrewbyers@sympatico.ca,15323086,000000124653611,5,5,,5
352569,19-APR-12,18-APR-12,Charly,,en,174.95.64.61,wkboyd@sympatico.ca,15334920,000000124661703,1,1,Solve the problem,1
352570,19-APR-12,18-APR-12,John,,en,174.95.64.61,wkboyd@sympatico.ca,15334918,000000124662018,1,1,,1
352571,19-APR-12,18-APR-12,Pamela E,,en,70.24.26.124,sunny.valsa@sympatico.ca,15333884,000000124644786,4,4,,4
352572,19-APR-12,18-APR-12,Seshadri,,en,69.158.24.75,judy-k@sympatico.ca,15328568,000000124639287,5,4,"Was supposed to follow up with a call the next morning which never happened.
He was very helpful especially after I asked him to slow down as I am not computer savey.  He was very helpful",5
352573,19-APR-12,18-APR-12,Asma,,fr,70.26.236.236,introuvable@sympatico.ca,15327566,000000124652500,1,1,"Asma : Elle a fait une belle tentive à partir de mon mot passe personnel.  Bref mais non résolu.  Je souhatais faire réacheminer temporaire mes courriels de mon adresse sympatico.ca à bell.net

Mon problème : je n'ai pas accès à comte courriel, à 2 reprises dans la journée, on m'envoie un nouveau mot de passe à mon adresse courriel.  Mon problème...je n'ai pas accès!! ",
352574,18-APR-12,17-APR-12,Andre,,en,64.229.7.252,jeffers1@sympatico.ca,15314692,000000124631322,5,5,,5
352575,18-APR-12,16-APR-12,Martin,,en,67.71.0.123,colev@sympatico.ca,15296476,000000124587694,5,4,,5
353032,18-APR-12,17-APR-12,Jim,,en,207.253.202.3,denis.fragias@sympatico.ca,15311788,000000124630396,1,1,"REturn back the call when it is dropped.That is why you ask for my number.Nobody got back to me and I wasted all that time on the call and now i have to go through those ""hour"" long prompts which you say help to get faster service yet your rep only asks the same questions. VERY disappointing",1
353033,18-APR-12,16-APR-12,Shaik Rameez,,en,76.70.105.217,kamalu@bell.net,15301182,000000124590935,4,4,,5
353034,18-APR-12,17-APR-12,Yassine,,fr,149.99.191.90,pdufficy@sympatico.ca,15318682,000000124620657,3,,Je me fait augmenter ma facture régulièrement et j'en ai vraiment assez. Je regarde pour changer tous mes services de Bell pour une autre compagnie.,1
353035,18-APR-12,16-APR-12,Mohamed Amine,,fr,70.52.112.115,sonya.kertesz@bell.net,15306932,000000124611228,4,2,Effectuer une investigation plus approfondie. Une double vérification du problème  afin de me rassurer,3
353036,18-APR-12,17-APR-12,Sudheer,,en,69.157.58.193,rhotston@sympatico.ca,15319438,000000124616330,5,5,Nothing,3
353037,18-APR-12,17-APR-12,Kanchana,,en,174.95.136.21,triton1921@sympatico.ca,15321510,000000124623666,4,5,"The call should have never had to have been made in the first place.  The modem was returned, as evidenced by tracking #4661 0015 1461 1020.  I trust I will NOT BE BILLED for this modem, and I WILL NOT BE CHARGED for said modem.",4
353038,18-APR-12,17-APR-12,Eric,,en,67.69.136.66,vansyde@sympatico.ca,15321626,000000124634981,2,3,"Faster service. Wasted a lot of time and this is the third call to resolve issue. First call took over 2 hrs on the phone. 
",2
353039,18-APR-12,16-APR-12,Saber,,fr,76.65.51.254,transmontagne753@bell.net,15307838,000000124590893,3,,Je dois faire ma propre démarche afin de constater si le service répond vraiment à ce que j'attends.,5
353040,18-APR-12,17-APR-12,Andrew,,en,184.144.90.148,rschoenhardt@sympatico.ca,15319888,000000124635813,4,4,Why should I have to spend near 1 hr on the phone to get a better price that your competitors are offering?  It feels that you make this difficult just to earn more $,3
353041,18-APR-12,17-APR-12,Martina,,en,76.68.52.192,leblanc@bell.net,15316066,000000124617105,5,5,,4
353042,18-APR-12,15-APR-12,Oussama,,fr,67.68.7.205,psynnott_43@sympatico.ca,15291896,000000124581888,5,5,Rien de spécial...,5
353043,18-APR-12,17-APR-12,Marina,,fr,70.26.21.209,infortcom@sympatico.ca,15314142,000000124623730,5,4,"Rien à ajouter, sauf que votre préposée m'a donné des explications claires et précises.",5
353044,18-APR-12,17-APR-12,Serina,,en,174.89.67.20,robt.middleton@sympatico.ca,15319670,000000124617698,,,"It would be nice to experince the service and compare with my previous plan for speed,cost and reliablity before making any judgement as to how sasisfied I am with this new plan",
353045,18-APR-12,17-APR-12,Jessica,,en,184.147.194.204,khindria@sympatico.ca,15315706,000000124617130,5,5,,5
353046,18-APR-12,17-APR-12,Eric,,en,174.92.50.195,w_c_murray@sympatico.ca,15321780,000000124616058,4,4,Make the price of my internet usage lower and take off the touch tone service price off my land line,5
353047,18-APR-12,15-APR-12,Noureddine,,fr,64.231.237.128,jkendirjy@sympatico.ca,15289718,000000124585954,3,1,,3
353048,18-APR-12,16-APR-12,Flahi,,fr,50.100.104.95,l.trottier@sympatico.ca,15301644,000000124612025,4,5,"M'offrir un meilleur prix pour mes services Bell, en effet je suis client chez vous depuis de nombreuses années",4
353049,18-APR-12,13-APR-12,Hakim,,fr,76.64.85.92,raphael.ciccariello@sympatico.ca,15269620,000000124548113,4,4,,5
353050,18-APR-12,14-APR-12,Olivier,,en,174.95.169.79,henrytan@sympatico.ca,15281382,000000124565120,4,4,,4
353051,20-APR-12,19-APR-12,Chenrup,,en,50.70.36.180,familymackay@sympatico.ca,15338724,000000124683819,5,5,nothing ,4
353052,20-APR-12,18-APR-12,Jyotsna,,en,70.26.43.235,peggyfalardeau@sympatico.ca,15331774,000000124642844,5,5,no complaint,4
353053,20-APR-12,19-APR-12,David,,en,99.237.166.31,honi@sympatico.ca,15339766,000000124666480,4,4,always let me talk to a person and not a machine,4
353054,20-APR-12,19-APR-12,Hedi Sadek,,fr,184.144.247.37,desever@sympatico.ca,15338006,000000124676450,4,4,,4
353055,20-APR-12,19-APR-12,Kat,,en,174.94.15.8,BARTH4@sympatico.ca,15335224,000000124673594,3,4,The basis of the call was to check on the validity of a call made to me.  I was informed that it was valid after giving her all my info as thought I was asking to change services.,3
353056,20-APR-12,19-APR-12,Salvador,,en,76.64.43.246,twoputs@sympatico.ca,15345932,000000124668733,4,4,happy with call,5
353057,20-APR-12,19-APR-12,Divya,,en,64.229.65.159,barbara.conrick@sympatico.ca,15336274,000000124673398,5,3,tell me how to unlock my bell wifi,5
353058,20-APR-12,19-APR-12,Diana,,en,65.95.214.240,sara.petker@sympatico.ca,15344754,000000124667035,5,5,"It took a bit of time, but the experience was pleasant and results satisfying.",5
353059,20-APR-12,19-APR-12,Donna,,en,174.142.32.173,lucatero@sympatico.ca,15341908,000000124679353,5,5,,3
353060,20-APR-12,18-APR-12,Houda,,fr,24.203.52.115,bolduc.blackburn@sympatico.ca,15323880,000000124647233,5,5,Rien de plus,5
353061,20-APR-12,19-APR-12,Nischal,,en,70.26.107.199,gail.hurst@sympatico.ca,15326528,000000124662960,4,4,I had a little trouble understanding Nishal but when he slowed his speech then we were able to communicate.,5
353062,20-APR-12,13-APR-12,Lorrey,,en,66.212.169.245,soypher@sympatico.ca,15270930,000000124550716,5,4,,3
353063,20-APR-12,19-APR-12,Jose,,en,74.15.21.198,alanw1@sympatico.ca,15335726,000000124676334,5,5,no comment,5
353064,20-APR-12,19-APR-12,Neha,,en,70.54.105.106,jcbroughton@sympatico.ca,15340276,000000124671170,4,4,,4
353065,20-APR-12,19-APR-12,Oscar Ernesto,,en,70.29.68.27,evelynboyde@bell.net,15338678,000000124665397,5,5,the first fellow did a good job but when he left the problem came back the next fellow did a good job as well as you can see he fixed the problem  thank bell very much   EVELYN BOYDE,5
353066,20-APR-12,15-APR-12,Matthew,,fr,184.151.114.186,jean779@sympatico.ca,15289560,000000124585214,2,2,"Ne pas me faire poirotter de 18:00, 5 min. à 18:00hres 55 min.Il a réussi à me redonner mon adresse sympatico, mais a omis de me dire que ça me couterait $32.50 par mois pour la garder. Le lendemain j'ai reçu un compte de tél. trop gros, et une 2e lettre me demandant de retourner mon Bell Internet modem et mon power supply(je ne sais meme pas ce que ça l'air), sinon je devrai payer $75.00. Le jour suivant, j'ai reçu une 3e lettre me demandant la meme chose. J'ai pourtant un no. de confirmation de Bell(124-349-007) daté du3 avril affirmant que je n'ai rien à retourner. Depuis que vous m'avez obligée à changer mon Wi-max pour la station Turbo, c'est l'enfer.",1
353067,20-APR-12,19-APR-12,Luis,,en,70.27.114.44,marmetz@bell.net,15342356,000000124676457,5,5,"I received excellent service. The person assisting me was pleasant, very patient and courteous.He analysed my problem prompltly and was very clear  in his instructions to solve it. It was a pleasure to work with him.",5
353068,20-APR-12,19-APR-12,Luis,,en,70.53.59.20,ajwarr@bell.net,15335676,000000124683346,5,5,,4
353069,20-APR-12,19-APR-12,Faqria,,en,65.92.7.81,wilcox575@sympatico.ca,15346222,000000124675506,5,5,,4
353570,18-APR-12,17-APR-12,Sriram,,en,50.100.218.82,r.lang@sympatico.ca,15319098,000000124619225,1,1,"Solved my problem,when requested, not a lot of exscuses, such as shutting down  certain systems( to supposedly for my benefit) ",1
353571,19-APR-12,16-APR-12,Khan,,en,70.49.85.218,dsenese@sympatico.ca,15297604,000000124595077,5,4,,5
353572,19-APR-12,18-APR-12,Krishidhar,,en,184.147.19.81,mcgratton.mcgratton@sympatico.ca,15330400,000000124639423,5,5,"Nothing your repersenative was perfect, he was professional and knew what he was doing, a real pleasure to work with. Thank You",5
353573,19-APR-12,18-APR-12,Med Hedi,,fr,70.29.140.33,pharmexport1@sympatico.ca,15331852,000000124648438,1,1,"BIEN DES CHOSE..............VOUS ETES EN DEGRADATION COMPLETE..............JE SUIS TRES MALHEUREUX D ETRE AVEC BELL ET JE PENSE VOUS QUITTER APRES PLUS DE 45 ANS CHEZ VOUS.................VOUS NE COMPRENEZ RIEN DU TOUT........NOUS LES CLIENTS , ON NEST COMME DES REIN....QUAND VUS ALLEZ COMPRENDRE, IL SERAR TROP TARD.................ECOUTEZ CE QUE VOUS AVEZ ENREGISTRE LORS DE NOS CONVERSATIONS ET VOUS ALLEZ COMPRENDRE......QUAND JE VEUX PARLER A UN SUPERVISEUR, JE NE VEUX PAS PARLER EN TUNISIE ET MEME ETRE SERVI PAR UN TEHCNICIEN EN TUNISIE.............ICI A L ILE DES SOEURS VOUS AVEZ UN COMPLEXE DE 120 MILLIONBS AVE3C 4000 EMPLOYES ET OIN EST MEME PAS CAPABLE DE PARLER A QUELQU UN ICI MEME..........ALLEZ VOUS BINETOT NOUS DIRE D ACHETER NOTRE COKE EN FRANCFE OU EN CHINE...........ASSEZ C EST ASSEZ................JE NE CROIS MEME PAS QUE CE MESSAGE SERA LU ET ENTENDU...............N VA VOIR.............CONSIDEREZ QUE JE SUIS EN MAUDIT ET POUR CAUSE..........TOUS MES AMIS ME CONSEILLENT D ALLER A VIDEOTRON...........PARCE QUE LA LE SERVICE COMPTE.............",1
353574,19-APR-12,18-APR-12,Amine,,fr,70.53.170.67,norm3200@bell.net,15331326,000000124646547,4,3,"Arrêtez de vouloir faire de moi un technicien pour remplacer ceux qui vous manquent ou que vous ne voulez pas ou ne savez pas former.Vos sondages ne posent pas souvent les vraies questions, ne soyez pas surpris du degré fort connu dans le grand public de l'insatisfation généralisée des clients de la Cie Bell-Cloche!",2
353575,19-APR-12,18-APR-12,Ritwik,,en,174.95.139.114,937.7394@sympatico.ca,15322288,000000124653569,5,5,My first attempt with a femle was a complete failure.the second try I was conneced with Ripwik who resolved my problem.,4
353576,19-APR-12,18-APR-12,Ritwik,,en,74.15.92.129,cgandrjwolfe@sympatico.ca,15324400,000000124656849,5,5,"EVEN THOUGH THE BELL REPRESENTATIVE HAD A BIT OF A FORIEGN ACCENT, I DID NOT HAVE ANY PROBLEM UNDERSTANDING HIM !! HE WAS VERY POLITE AS WELL AS PATIENT !
A WONDERFUL EXPERIENCE FOR ME !",5
353577,19-APR-12,18-APR-12,Julie,,en,50.101.229.245,wdalley@sympatico.ca,15334794,000000124641519,4,3,"I was call about my total phone bill, and wanted to make sure that this was the price I would be charged for the next 12 months",4
353578,19-APR-12,18-APR-12,Maria,,en,65.93.40.141,rjwebster@sympatico.ca,15332610,000000124655818,4,4,They should have in stock what I wanted so I do not to have to pay the shipping costs. I don't think you are right in doing that. It's not my fault it wasn't in stock at the store.,3
353579,19-APR-12,18-APR-12,Sanah,,en,70.24.113.44,tokic@sympatico.ca,15334346,000000124640958,5,5,,3
353580,19-APR-12,18-APR-12,Dixitulu,,en,184.146.136.156,robert943@sympatico.ca,15332696,000000124646870,5,4,,5
353581,19-APR-12,15-APR-12,Julie,,en,174.94.37.186,janet.doan@sympatico.ca,15289470,000000124581581,5,5,,5
353582,19-APR-12,16-APR-12,Habil,,en,74.198.164.144,stephen003@sympatico.ca,15307098,000000124589221,5,5,,5
353583,19-APR-12,16-APR-12,Shirley,,en,70.27.11.95,deniece5@sympatico.ca,15297138,000000124606307,3,2,make the internet more faster and better,
353584,19-APR-12,18-APR-12,Aida,,fr,69.158.67.31,anitlaco@sympatico.ca,15323156,000000124652873,3,1,"J'ai passé3hres avec une très gentille dame qui a travaillé très fort mais malheureusement pour je ne peux accéder internet. J'ai payé 6.00$ EntretienPc. JE N'EN VEUX PAS ils ne peuvent rien faire sauf enlever Windows 7 et le remettre Alors je perds tout. Le type à dit que si Belle ne peut réparer eux non plus.
Voilà pourquoi JE SUIS INSATISFAITE. Si je quitte Bell je le quitterai pour tout les services. Anita Lacourcière téléphone 613-523-8781",1
353585,19-APR-12,17-APR-12,Ferdaous,,en,174.88.91.227,anita.robert@sympatico.ca,15309560,000000124625701,5,5,,5
353586,19-APR-12,18-APR-12,Ramzi,,fr,50.100.108.172,dionne125@sympatico.ca,15325484,000000124648874,5,5,"Rien, toute etais a ma satisfaction",5
353587,19-APR-12,16-APR-12,Mohamed Achref,,fr,70.51.10.20,petrin.caroline@sympatico.ca,15304774,000000124596624,4,4,,4
353588,19-APR-12,18-APR-12,Ahmed,,fr,69.156.10.243,micheline.pich@sympatico.ca,15330672,000000124650971,4,5,rien....tout était très clair entre moi et le représentant,5
353589,19-APR-12,18-APR-12,Tathiana,,en,70.50.27.190,norob.nite@sympatico.ca,15331352,000000124644521,5,5,,5
353590,19-APR-12,16-APR-12,Neha,,en,67.71.45.211,ssear@sympatico.ca,15306990,000000124592673,2,2,"Not disconnect my call, and not put me on hold for over 45 minutes",1
353591,19-APR-12,18-APR-12,Maureen,,en,65.94.106.212,jolanta.ferrao@sympatico.ca,15328398,000000124647357,5,5,,5
353592,19-APR-12,18-APR-12,David,,en,69.157.18.219,saunders1943@sympatico.ca,15333170,000000124653053,5,5,,5
353593,19-APR-12,18-APR-12,Suresh,,en,70.53.37.215,hvisneskie@bell.net,15327468,000000124651985,4,4,,5
353594,19-APR-12,18-APR-12,Marouen,,fr,64.229.57.187,claudesl@sympatico.ca,15324684,000000124654037,5,4,,5
353595,19-APR-12,18-APR-12,Martin,,en,65.95.6.247,rwa01@bell.net,15332966,000000124639324,5,5,,5
353596,19-APR-12,16-APR-12,Samanta,,fr,184.144.173.2,jplanthier33@sympatico.ca,15300936,000000124601158,5,5,Accepter de mettre les promotions une fois demandées pour toujours et non pour 12 mois...  suggestion,5
353597,19-APR-12,18-APR-12,Venkatesh,,en,184.145.22.233,horstm@bell.net,15327390,000000124643519,3,4,,4
353598,19-APR-12,17-APR-12,Fakher,,fr,70.30.237.49,mrbonilla@bell.net,15317884,000000124630186,5,4,,5
353599,19-APR-12,18-APR-12,Rosa Maria,,fr,67.68.188.26,b.dostie@sympatico.ca,15323428,000000124651291,5,5,,5
353600,19-APR-12,18-APR-12,Shirley,,en,209.226.175.6,jclukenbill@sympatico.ca,15327924,000000124662272,5,5,,5
353601,20-APR-12,19-APR-12,Amir,,fr,65.93.49.233,j.jette@sympatico.ca,15340010,000000124681040,5,5,très bonne expérience,5
353602,20-APR-12,19-APR-12,Rahma,,fr,74.14.208.95,droletmi@sympatico.ca,15338300,000000124664882,4,4,"Régler tout lors du premier appel. L'employer a oublié une partie du travail à effectuer. Par contre, j'ai apprécié être répondu rapidement. Lors des deux appels.

",4
353603,20-APR-12,19-APR-12,Juliio,,en,70.27.81.245,brmac@sympatico.ca,15336730,000000124676479,5,5,"nothing representative resolved issue.
very happy with manners and knowledge.",5
353604,20-APR-12,19-APR-12,Ashley,,en,70.24.175.76,buckleyj@sympatico.ca,15336792,000000124666871,4,4,,4
353605,20-APR-12,19-APR-12,Madhu,,en,70.50.191.87,hnjford@bell.net,15339742,000000124671335,5,5,,5
353606,20-APR-12,18-APR-12,Emily,,en,70.48.211.116,ruth.shanks@sympatico.ca,15332960,000000124653109,5,5,nothing   The young lady who assissted was very helpful and was very good at her job,5
352061,21-APR-12,19-APR-12,Shakeel,,en,174.92.84.160,anne_lafrance@bell.net,15335978,000000124677523,4,1,"the representatives (I spoke to 2) were very nice and helpful.  however with my case being differed to several other groups (I lost count), there is a lack of communications, no one communicated with me that the case was being delayed or transferred to yet another group.  I have been without proper internet and outlook for weeks now",3
352062,21-APR-12,19-APR-12,Imen,,fr,70.26.221.227,jean-marcdenis@sympatico.ca,15340340,000000124663332,5,5,,5
352063,21-APR-12,20-APR-12,Justin,,en,184.147.22.68,blmcculloch@sympatico.ca,15347652,000000124687547,5,5,I can not think of another thing right now.,5
352064,21-APR-12,20-APR-12,Mohd,,en,174.92.113.82,dmc_65@sympatico.ca,15349124,000000124687184,5,5,Nothing,5
352065,21-APR-12,20-APR-12,Rebecca,,en,70.27.17.39,lee001@sympatico.ca,15352370,000000124697570,3,,Rebecca was very helpful. She sent me an email as promised. But I have had such terrible customer service from your company in the past that I am ready to walk away at any moment. I actually regret staying with you already. And it is all because of your lousy customer service.,1
352066,21-APR-12,20-APR-12,Fairin,,en,70.30.44.234,gjrutley@bell.net,15350192,000000124686542,5,5,He was so patient that nothing could be improved. Thanks,5
352067,21-APR-12,20-APR-12,Gloria,,en,70.51.96.145,pbergeron@bell.net,15354406,000000124706089,5,5,"there isn't anything more gloria could have done for me. she was courteous, friendly and extremely knowledgable. How nice to deal with someone who made me feel at ease during the entire call.GREAT JOB GLORIA!!!!!!!!!!  ",5
352068,21-APR-12,20-APR-12,Duncan,,en,70.53.143.10,lyne.nolet@sympatico.ca,15352718,000000124701605,5,5,nothing,2
352069,21-APR-12,18-APR-12,Hanene,,fr,174.93.192.247,yves_fortin3@sympatico.ca,15335084,000000124652494,5,1,,2
352070,21-APR-12,20-APR-12,Moises,,en,64.229.208.36,d_rancourt@sympatico.ca,15348636,000000124697910,4,4,none,5
352071,21-APR-12,19-APR-12,Aqeel,,en,99.234.128.235,amira10@sympatico.ca,15335862,000000124673921,1,1,"have all your employee on the same page.
(all levels of personel are informed  of what the others are doing)",3
352072,21-APR-12,20-APR-12,Jill,,en,76.64.105.29,lcromwell@sympatico.ca,15352332,000000124698557,5,5,,5
352073,21-APR-12,20-APR-12,Bernard Vijay,,en,65.92.155.157,wdjarvis@sympatico.ca,15356938,000000124693614,1,2,Service man was to call before arriving,1
352074,21-APR-12,20-APR-12,Dilli,,en,174.93.164.32,kahndyra@sympatico.ca,15351866,000000124685337,4,4,,4
352075,21-APR-12,15-APR-12,Luis,,en,70.48.4.236,jack_d@sympatico.ca,15289392,000000124587047,3,4,"It was determined that the power supply to my modem had gone bad, and I would receive a replacement by Apr 18.  I never got it. It was never sent.
Called again on Apr 20,  I am using another power source until I get the replacement from Bell,  maybe I'll get it early next week.
Why couldn't the phone rep just send a notice to a local Bell store and I could pick it up there, same day.
Jack D",4
352076,21-APR-12,20-APR-12,Frank,,en,184.147.120.114,dayr@sympatico.ca,15348822,000000124704862,5,5,"I found Frank's accent a bit hard to decipher a couple of times, but it was much better some on other experiences.",5
352077,21-APR-12,20-APR-12,Igor,,en,184.147.18.160,vic.brooker@sympatico.ca,15356814,000000124692100,4,4,At this time nothing comes to mind. ,4
352078,21-APR-12,20-APR-12,Adithya,,en,76.64.133.177,mrcarson@sympatico.ca,15353748,000000124685484,4,3,I don't understand why suddenly I needed to sign in for my email.  Had forgotton name and password.  Resolved that but this morning I had to sign in again.  Why???  Don't want to sign in.,4
352079,21-APR-12,20-APR-12,Lobna,,fr,174.88.224.211,monique.carmel@sympatico.ca,15353688,000000124688624,5,5,"Rien, tout a été parfait! J'ai particulièrement aimé le fait d'être servie par une employée tunisienne, Lobna, parlant un français impeccable. Oui, c'est possible de bien parler français, même en informatique! Merci!",4
352080,21-APR-12,20-APR-12,Joseph,,en,184.147.176.42,jimcouch9@sympatico.ca,15351374,000000124705020,4,4,,4
352081,21-APR-12,20-APR-12,Sushil,,en,50.101.147.6,edsullivan@bell.net,15349386,000000124691010,2,2,,1
352082,21-APR-12,20-APR-12,Jenette,,en,184.148.77.10,babaglier1@bell.net,15347364,000000124686488,5,5,Everything was fine,5
352083,21-APR-12,20-APR-12,Andrea,,en,207.164.79.15,roffen@bell.net,15355228,000000124686218,1,1,Everything,1
352084,21-APR-12,20-APR-12,Marc-andre,,fr,70.26.223.53,cshields8@sympatico.ca,15348564,000000124686478,4,5,,5
352085,21-APR-12,20-APR-12,Noureddine,,fr,184.144.172.62,chantal.morneau@sympatico.ca,15348178,000000124705103,4,5,parler avec une personne de mon pays le canada et non de la tunisie ,4
352086,21-APR-12,20-APR-12,Amine,,fr,69.156.10.65,JGHL@sympatico.ca,15346574,000000124693292,4,4,,4
352087,21-APR-12,20-APR-12,Edwitch,,en,70.30.144.193,mrcarlosrodriguez@bell.net,15353746,000000124706016,5,5,Waiting time,3
352088,21-APR-12,20-APR-12,Aquiles,,en,76.67.116.248,carlr@bell.net,15347994,000000124691737,5,5,nothing,5
352089,21-APR-12,19-APR-12,Tess,,en,174.95.218.147,heathersullivan@sympatico.ca,15339648,000000124681164,3,3,Offer competetive market pricing.  We are in process of changing our service to Primus for internet and telephone and looking for an alternate to Bell satellite services,1
352090,21-APR-12,20-APR-12,Luis,,en,70.54.81.176,willieone@sympatico.ca,15357020,000000124692679,5,5,I found each person I spoke to to be most helpful. they did everything they coud to resolve the problem and were most understanding,5
352091,21-APR-12,20-APR-12,Kais,,fr,65.94.221.141,fdicaprio@sympatico.ca,15349656,000000124705971,3,1,Me donner d'autre alternative pour résoudre le problème.,4
352092,21-APR-12,20-APR-12,Wissem,,fr,69.159.160.119,mstj7@sympatico.ca,15353786,000000124702789,5,4,"le problème est compliqué, le technitien ne pouvait pas le solutionné dans son entié immédiatement. Il la transférée à vos spécialiste. Je devrais avoir des nouvelles d'ici 48h, par courriel.",5
352093,21-APR-12,20-APR-12,Larissa,,fr,70.48.78.147,ncormier@sympatico.ca,15353912,000000124699691,4,2,"Rien. Mon problème va être résolu bientôt, on doit me rappeler.",4
352094,21-APR-12,20-APR-12,Linda,,en,70.54.55.38,brownfields@sympatico.ca,15347814,000000124690356,2,1,have the personnel never to transfer the problem to another area and hope that the problem will go away. MY problem was with the bell advisor yet the individual shuffled the problem to radial point which was the security area. ,4
352095,21-APR-12,19-APR-12,Partha,,en,174.91.105.8,mcross610@sympatico.ca,15342552,000000124664483,5,4,,4
352096,21-APR-12,20-APR-12,Andrew,,en,174.140.183.6,wesbonbarkman@bell.net,15356962,000000124685768,4,4,,3
352097,21-APR-12,20-APR-12,Kurt,,en,65.93.196.61,aline.plevka@sympatico.ca,15346950,000000124692549,5,4,,4
352098,21-APR-12,16-APR-12,Shirley,,en,76.69.85.80,alguthrie@sympatico.ca,15294308,000000124607452,2,3,"When I finally reached Shirley on Apr. 16th, she resolved the problem.  You have conveniently forgotten that I first called Apr. 9.  The order for the new equipment was lost twice.  There were no apologies or efforts to remedy the error.",2
352576,18-APR-12,17-APR-12,Christopher,,en,76.67.186.132,afdub67@sympatico.ca,15309150,000000124631864,5,5,"I needed three tries until I found an operator, it is difficult to find in which department you can find your answer.",5
352577,18-APR-12,17-APR-12,Imen,,fr,76.67.166.55,jacquesrgagnon@sympatico.ca,15314328,000000124625482,4,3,j'aurais aimé que l'on m'aide à mettre l'accès direct à internet sympatico directement sur le bureau,4
352578,18-APR-12,17-APR-12,Earl,,en,65.95.81.55,phutchings456@sympatico.ca,15318806,000000124637643,3,4,I called you from Florida to put my account back to active mode and it was not done.  When I called from home I was told it would take 2 to 6 hours......too long.,3
352579,18-APR-12,17-APR-12,Med Heni,,fr,70.55.120.101,viateur.landry@bell.net,15321666,000000124614208,4,4,"Le premier technicien qui m'a répondu m'a référé à une adresse qui n'a pas fonctionné. La dame par cocontre a été patiente et efficace. 
Je voudrais que ma page soit en français.Pourtant c'est marqué traduire et il ne se passe rien.",5
352580,18-APR-12,17-APR-12,Ralph,,fr,184.144.222.237,andree.vallee@sympatico.ca,15309490,000000124619354,5,5,,5
352581,18-APR-12,17-APR-12,Mohsen,,fr,184.160.237.54,jattie_beirut@sympatico.ca,15314510,000000124633610,3,3,,1
352582,18-APR-12,17-APR-12,Hassiba,,fr,184.146.250.113,nlap@sympatico.ca,15318212,000000124619665,5,5,Tout était parfait.,5
352583,18-APR-12,17-APR-12,Jacqueline,,en,38.116.192.96,neil.fettes@bell.net,15318066,000000124634288,5,5,,
352584,18-APR-12,17-APR-12,Moses,,en,184.146.81.2,J.Shedd@bell.net,15308816,000000124623821,5,4,"Found my wireless password before he had
a chance  to reslove my error.",5
352585,18-APR-12,15-APR-12,Salvador,,en,70.53.29.106,rdgill@sympatico.ca,15292000,000000124580783,3,2,I had a new modem installed for my wireless laptop but the printer(also wireless) was not connected so was advised to connect with HP to get it resolved.Your representative was very polite and I expect did what he could under the circumstances.,4
352586,18-APR-12,17-APR-12,Lilian,,en,184.145.31.86,hdp1@sympatico.ca,15313844,000000124625753,4,4,The mod that you made appears to be working well. We're giving it a few more days trial to be absolutely sur. Thanks for prompt action.,5
352587,18-APR-12,17-APR-12,Raouf,,fr,69.156.122.107,pierre.deschene@sympatico.ca,15318824,000000124629371,5,1,,5
352588,18-APR-12,17-APR-12,Christopher,,en,184.148.8.233,brian-beattie@sympatico.ca,15310382,000000124614838,1,1,"I called because my password for my email brian-beattie@sympatico.ca would not work. I tried many times.  After speaking with a female call taker she tried to tell me that I had requested my password be changed. I DID NOT! She then said that someone else called in and had it changed - WHAT!!! How could this have happened!!!???? Are you kidding me? Why was there no security questions asked?  She said all they needed to do was to give my address. Unbelieveable...  Then she told me that maybe it was because my account was hacked and that Bell automatically changed the password on their own - NO ONE NOTIFIED ME!!! I asked why this happened she said that it was probably and oversight.  

Huh?  Really - where is the client customer service - she gave me three excuses none of which was proper. I am not impressed - I asked for a followup but as yet have not hear from any manager on what really happened.",1
352589,18-APR-12,17-APR-12,David,,en,174.92.115.240,waynegoring@bell.net,15321822,000000124620270,4,4,,3
352590,18-APR-12,17-APR-12,Krishnan,,en,50.101.229.10,kimcroft@bell.net,15315742,000000124628587,5,4,"nothing really . 
as usual the tech was very helpful and and hopefully fixed my prolem so far so good ",5
352591,18-APR-12,17-APR-12,Jyotsna,,en,174.92.85.199,aseally@sympatico.ca,15309729,000000124626903,4,1,"If you want customers to switch to e-bills you should allow them to respond by telephone(you are a telephone company!)or by mail.In my long exper-ience the Post Office is more efficient than the Internet, that fails often.",2
352592,18-APR-12,17-APR-12,Med Heni,,fr,70.48.118.99,joprede@sympatico.ca,15315138,000000124615315,4,5,"Tout a été fait parfaitement, mais Med Henri me laissait une insécurité quand il m'a dit que le service technique me rappellerait en après-midi, cela était pourtant vrai mais son affirmation laissait une inquiétude.",5
352593,18-APR-12,17-APR-12,Carmen,,en,76.69.132.16,nfarrugia@bell.net,15318098,000000124618004,4,4,,4
352594,18-APR-12,17-APR-12,Marcos,,en,50.101.231.86,smartypants@bell.net,15320596,000000124614702,5,5,Take note that my connection is very wonky!,4
352595,18-APR-12,17-APR-12,Tayssir,,fr,184.144.214.134,r.bergevin@sympatico.ca,15319082,000000124624899,4,4,,4
352596,18-APR-12,17-APR-12,Asma,,fr,50.100.132.187,fortinlecours@sympatico.ca,15312920,000000124626782,5,5,"Rien de plus.
La réponse était complète avec beaucoup de courtoisie. Merci",5
352597,18-APR-12,17-APR-12,Julie,,en,69.158.26.69,rantandrave@sympatico.ca,15319196,000000124627399,4,2,"If the IVR had directed the call to the correct department in the first place. I didn't call nor did I select Internet. I was calling about home-phone billing. The system never asked. It just told me about paying for a paper bill beginning in June, then sent me to internet.",2
352598,18-APR-12,17-APR-12,Sergio,,en,69.159.13.16,bageroo@sympatico.ca,15309878,000000124635083,5,5,Possibly explain or provide a reason as to why Internet Service was down.,4
352599,18-APR-12,17-APR-12,Bernard Vijay,,en,64.231.248.210,jo.alan@sympatico.ca,15314960,000000124625030,5,4,,3
352600,18-APR-12,16-APR-12,Pavan,,en,69.158.31.224,morris25880@sympatico.ca,15303668,000000124604680,1,2,Bell has a rule that says for replacement modums they need to ship them to the customer.  This extends the time that the computer system is not working.  If a customer is willing to go to a Bell STore they should be able to get a replacement modum and the broken one can be mailed back.  I was down two days and that is very stressful for a business.  You should be able to do better than you are.,3
352601,18-APR-12,17-APR-12,Naziha,,fr,67.68.105.204,steeve.girard44@sympatico.ca,15320766,000000124614954,5,5,rien,5
352602,20-APR-12,18-APR-12,Juliio,,en,174.91.132.192,p.sridharan@sympatico.ca,15331514,000000124662009,4,4,,4
352603,18-APR-12,17-APR-12,Jordan,,en,184.147.12.159,lingad@sympatico.ca,15316250,000000124627024,1,1,I would of like some kind of satisfaction .nothing was done for me the costumer  it was a waste of time ,1
352604,18-APR-12,17-APR-12,Hanen,,fr,65.92.242.235,apagliaro@bell.net,15309642,000000124620374,5,4,,5
352605,18-APR-12,15-APR-12,Carmen,,en,74.198.9.207,tracycouture@sympatico.ca,15293146,000000124578041,1,1,Call people back when you say you will and send techs out when your booked! Your service is terrible and I still have no cable. It's taken over 1 nth and I still have no service and I requested 40 extra gb and still don't have it! I am NOT paying extra!!!!,1
353070,18-APR-12,17-APR-12,Edgar,,en,64.231.120.27,liz@sympatico.ca,15316320,000000124626341,5,5,first time I haven't been totally frustrated with Bell! He was perfect.,4
353071,18-APR-12,17-APR-12,Paola,,en,70.27.121.126,j.dirstein@sympatico.ca,15314218,000000124622887,4,4,,4
353072,18-APR-12,17-APR-12,Paola,,en,74.14.150.35,rgroen@bell.net,15319426,000000124617938,4,1,The tech worked hard and tried everything she could but the problem resulted from microsoft update causing the problem and had to delete the updates from microsoft to reslove,5
353073,18-APR-12,17-APR-12,Mel,,en,76.65.8.147,andrew.johnson@sympatico.ca,15309506,000000124625132,5,5,,4
353074,18-APR-12,17-APR-12,Aivi,,en,184.144.42.164,martha.ruben@sympatico.ca,15317040,000000124616949,5,5,"I called to ask for changes in my services and I still have to wait until they are completed to confirm that my connection stays without troubles. Nevertheless, to be able to deal with somebody IN CANADA was a relief for me as well as her competence. She was very polite, easy to understand and showed a good knowledge of what she was doing and offering. A real relief!!! ",5
353075,18-APR-12,17-APR-12,Sheila,,en,69.158.131.134,kfanning@sympatico.ca,15315674,000000124623012,4,3,"I didn't realize that I needed to provide 30 days notice to disconnect service.  I have to return my PVR and modem and wanted to get the return packaging as quickly as possible as I am moving.  The person I was dealing with could not provide an address for me to return my equip instead of waiting for packaging.  Also, there didn't seem to be a way to get packaging here sooner.  Why can't I just drop modem and PVR off at a Bell World at my convenience?  Wouldn't this be cheaper for Bell?  ",5
353076,18-APR-12,17-APR-12,Rudys,,fr,69.157.227.127,gordon.livingstone@sympatico.ca,15313558,000000124627921,5,5,rien,5
353077,18-APR-12,17-APR-12,Ali,,en,76.70.72.43,baalky@sympatico.ca,15309866,000000124616099,4,4,,4
353078,18-APR-12,17-APR-12,Sonia,,fr,76.71.199.13,timousse01@bell.net,15321370,000000124628996,1,2,"Avoir plus d'explication lorsque nous changeons de forfaits. Exemple: nous faire miroiter que nous allons payer moins cher mais qu'on nous rajoute un montant unique pour nous faire voir que
plus tard notre paiement sera moindre.",
353079,18-APR-12,17-APR-12,Mohamed Hedi,,fr,67.70.102.4,celine.boulet@sympatico.ca,15310788,000000124621604,5,4, l attente au téléphone,4
353080,18-APR-12,17-APR-12,David,,en,184.148.10.165,fcuggy@sympatico.ca,15312808,000000124625071,4,2,Nothing. My quiry was answered to my satifaction.,4
353081,18-APR-12,17-APR-12,Sheng,,en,65.94.57.207,williamsa99@sympatico.ca,15321910,000000124615215,4,4,,4
353082,18-APR-12,17-APR-12,Tony,,en,70.24.210.192,j.eastveld@sympatico.ca,15314222,000000124618889,4,4,,3
353083,18-APR-12,17-APR-12,Sarra,,fr,67.68.216.68,line.lemelin@sympatico.ca,15316242,000000124621562,5,5,,5
353084,18-APR-12,17-APR-12,Nejib,,fr,74.12.170.8,mistral348@bell.net,15317666,000000124617094,5,5,La technicienne m'a aider dans une situation informatique qui n'était pas de son domaine mais qui m'a grandement aidé concernant la facturation internel. Merci pour cette aide! Parfois sortir des sentiers battus peu être un plus pour Bell.,5
353085,18-APR-12,17-APR-12,Susan,,en,184.145.78.90,beverley.owens@sympatico.ca,15310116,000000124621428,5,4,All went well - it was a pleasure to be understood and the problem addressed - with mutual agreement on outcome.,5
353086,18-APR-12,17-APR-12,Ferdaous,,fr,174.93.199.81,fgobeil51@sympatico.ca,15312848,000000124617558,4,2,M'envoyer un technicien ce qui a réglé tous mes problèmes.,4
353087,18-APR-12,17-APR-12,Satish,,en,184.146.142.22,cmurphy49@sympatico.ca,15311212,000000124634346,4,4,The rep Satish was very helpful and pleasant ,4
353088,18-APR-12,17-APR-12,Khan,,en,64.228.67.238,sunshine1939@sympatico.ca,15320926,000000124619742,5,5,"Perhaps keep talking while service person is looking something up, as if there is silence, I don't know if the connection has been btoken",4
353089,18-APR-12,17-APR-12,Behia,,fr,70.52.7.246,jppoissant77@sympatico.ca,15315266,000000124622137,4,4,être plus à l'écoute des clients,4
353090,18-APR-12,17-APR-12,Serina,,en,76.68.13.77,robertforbes@sympatico.ca,15319648,000000124619213,5,3,Exchange of information with front line workers as they know what's wrong but don't have the power to do it hence shoved up to someone higher who doesn't even work in the technical field!,5
353091,18-APR-12,17-APR-12,Nayeem,,en,70.54.91.144,ge.chivers@sympatico.ca,15313250,000000124626051,5,5,,4
353092,18-APR-12,17-APR-12,Catherine,,en,65.95.220.153,pime1@sympatico.ca,15318882,000000124618523,3,2,get better pricing ,2
353093,18-APR-12,16-APR-12,James,,en,174.91.82.120,v.ball@sympatico.ca,15307968,000000124606714,4,4,"It took 4 calls to get to the resolution of my request to change services from Bell. I spent an inordinate amount of time and discussion to get the changes made. Initial offers and changes were not executed properly and several of your associates instituted orders that either were incorrect or not fulfilled at all. It was very exasperating to find out that offers made to me could not be executed or in the wrong amounts. I had several services added then changed and with each change charges were applied that increased my bill. If there had been only one execution of the changes then there would have been no need to add unnecessary and unwanted additional cost. At the end of this last session with you loyalty associate, I have an expectation of what my phone bill will be going forward. I hope that there will be no need to call again. However, if it fails to be at expectations, I shall without hesitation call again and speak to senior management about this frustrating process.  ",3
353094,18-APR-12,17-APR-12,Michael,,en,69.157.156.19,ed.zajdler@sympatico.ca,15312394,000000124635191,5,5,,5
353095,18-APR-12,17-APR-12,Nix,,en,67.68.83.52,fabev@sympatico.ca,15312732,000000124627430,5,5,"stop adding extra charges to my phone bill.  I am a Senior on low income and have been with the Bell for over 50yrs..I do not wish for any extras...I hardly use my internet and do not need extra charges...or I in the future will cancel.In Feb.I had it resolved and again I was charged extra...So yesterday I had a lovely young lady agent ID # 1505299  take care of matters again,..she was very , very good...",5
353096,18-APR-12,17-APR-12,Mary Ann,,en,209.226.189.159,ejoansmith@sympatico.ca,15312452,000000124617118,4,5,,5
353097,18-APR-12,17-APR-12,Belhassen,,fr,70.31.245.157,danieldulud1@bell.net,15311510,000000124624059,3,3,,5
353098,18-APR-12,17-APR-12,Cherif,,fr,70.49.64.90,fournierpierre@sympatico.ca,15312936,000000124626411,4,5,rien,5
353099,18-APR-12,17-APR-12,Jeffery,,en,74.12.251.57,mghunn@sympatico.ca,15317422,000000124628477,4,3,Bell should upgrade their equipment for our location and provide REAL high speed service.  It is unfair to restrict our service to 3GB when customers nearby have High Speed and pay almost the same as us and can receive up to 25GB service.,3
353607,20-APR-12,19-APR-12,Victor Gabriel,,en,174.94.71.105,michele.brunetti@sympatico.ca,15342726,000000124665733,4,4,,4
353608,20-APR-12,19-APR-12,Atoiya,,en,70.26.35.142,rogerdesjardins_15@sympatico.ca,15344450,000000124671881,4,4,,3
353609,20-APR-12,18-APR-12,Mireille,,en,174.95.26.152,cnmartin@sympatico.ca,15324756,000000124649426,5,5,Every thing was fine.,4
353610,20-APR-12,19-APR-12,Kristen,,en,69.156.31.86,edalmo@bell.net,15338448,000000124676218,4,4,,4
353611,20-APR-12,19-APR-12,Rowen,,en,69.158.49.103,wanda.roberts@sympatico.ca,15346130,000000124666577,4,3,Offer a package Plan 20 for those of us who do not use the internet that much.,3
353612,20-APR-12,17-APR-12,Nandhini,,en,76.64.213.177,marwespan@bell.net,15317080,000000124625545,5,5,The person who I was talking to could not have been more helpful and was a pleasure totalk to.,5
353613,20-APR-12,19-APR-12,Angie,,en,70.54.88.208,youngandfit@sympatico.ca,15346376,000000124675736,4,4,"you could maybe advise your longtime customers of the promo or specials, as not to let them pay high price for services, that new clients are getting for 1/2 the price.",3
353614,20-APR-12,19-APR-12,Hector,,en,65.92.57.220,gjrust@sympatico.ca,15339300,000000124678351,1,3,"A clear English speaking person would be huge.  My first contact, I couldn't understand at all, then he directed me to his supervisor who was a little better but I detected a bit of attitude in his voice.  I am on a new computer - Windows 7 from Windows XP so my screen placements were different and my computer guy advised me to call Bell and get set up for emails. 100% of my friends dread having to call Bell for help for all the same reasons.  I felt intimidated and very stupid when talking to this supervisor. 
thank you for the opportunity to express myself.    Mrs. Gail L. Rust",1
353615,20-APR-12,18-APR-12,Mohamed Taieb,,fr,67.71.14.234,miche.rick@bell.net,15330624,000000124648996,5,4,,5
353616,20-APR-12,17-APR-12,Ronald,,en,184.151.61.205,jmabonyi@sympatico.ca,15314915,000000124638805,4,4,"Although Ronald answered our question well, our experience switching from Internet Dial-up with Bell to using the HUB with Bell Mobility was very frustrating.  we were on the phone for over two hours on April 18, mostly due to cancelling the dial-up account and substituting the Mobility account and keeping the same email address.It semmed that one hand did not know what the other was doing.  Our particular concern was with Robbie, who was very impatient with us. As for a recommendation, that is up to the individual customer.  We wouldn't influence consumers, one way or the other.",
353617,20-APR-12,19-APR-12,Jessica,,en,216.209.119.179,cliffcouch@bell.net,15337358,000000124684520,5,5,Actually nothing. The woman was very patient adn also very nice to talk to. She put me at ease and was extremely patient.,5
353618,20-APR-12,18-APR-12,Flahi,,fr,76.69.110.166,marietanguay@bell.net,15330134,000000124646196,1,2,ma question concernait Wi-Fi votre tecnitien ma répondu qu`il n`était pas former pour cela,5
353619,20-APR-12,19-APR-12,Gregorio,,en,70.26.38.161,brianhelen@sympatico.ca,15336710,000000124683376,4,4,,3
353620,20-APR-12,19-APR-12,James,,en,70.26.38.161,brianhelen@sympatico.ca,15336712,000000124672945,4,4,,3
353621,20-APR-12,19-APR-12,Temsu,,en,74.15.35.130,jandooks@sympatico.ca,15340182,000000124677004,4,4,"While I was in attendance, it was actually my repair man that made the call, therefore I can only answer from my perspective.   ",4
353622,20-APR-12,19-APR-12,Shinoj,,en,76.65.90.117,catmac88@sympatico.ca,15337016,000000124671409,5,5,,4
353623,20-APR-12,19-APR-12,Josue,,en,184.146.153.52,alfons.loeffler@sympatico.ca,15335762,000000124675863,4,5,,5
353624,20-APR-12,19-APR-12,Rym,,fr,65.93.48.230,marcelledi.terlizzi@sympatico.ca,15342168,000000124667171,5,5,La préposée a été extrement patience malgré la difficulté que j'avais a comprendre les explications car a 85 ans tout devient plus difficile. Merci a votre préposée.,5
353625,20-APR-12,19-APR-12,Rashika,,en,74.12.46.218,pinewoodonricelake@sympatico.ca,15343806,000000124663840,5,5,,
353626,20-APR-12,16-APR-12,Will,,en,65.93.104.7,brad.plumton084@sympatico.ca,15295436,000000124589126,1,1,"Stop lying to customers and treating us like you don't care.  I have been dealing with this for a year. A YEAR! The rep confirmed what I already knew and said a router/modem was on it's way and it never showed. I talked to three other reps and they basically told me they'll send out another and then kept throwing rudeness and case numbers at me, which in short has left me with one of the worst customer experiences I've ever had. I have never been treated so poorly as I have with the last few phone calls. And to top it off, I have been a Sympatico customer for near a decade. Thanks a fucking lot Bell. Oddly enough, Nexicoms customer service has been quite helpful. If this is not resolved soon I will have the pleasure of dealing with them in the future. ",1
353627,20-APR-12,19-APR-12,Ruth,,en,69.158.172.110,elainek1@bell.net,15338514,000000124683185,5,5,nothing,5
353628,20-APR-12,19-APR-12,Imed,,fr,142.83.138.15,dave.girard@sympatico.ca,15337768,000000124680138,5,5,Le service du conseiller fut exemplaire.,5
353629,20-APR-12,19-APR-12,Naveen,,en,174.92.80.52,dougdietrich@sympatico.ca,15338244,000000124670988,3,4,Communicate with customer,4
353630,20-APR-12,19-APR-12,Mohamed,,fr,184.147.255.81,gagnoa2@sympatico.ca,15339044,000000124681885,4,5,,4
353631,20-APR-12,17-APR-12,Ashwini,,en,69.158.33.10,rnewman131@bell.net,15319588,000000124625928,4,2,,3
353632,20-APR-12,19-APR-12,John,,en,209.226.189.85,dmackk@sympatico.ca,15338148,000000124678912,4,4,define what you mean by ID- I consider my name my ID ,4
353633,20-APR-12,19-APR-12,Justin,,en,74.216.236.130,dmzebrowski@sympatico.ca,15338166,000000124679800,5,5,"I have been Bell Internet customer for over 11 years no and the quality of service has significatnly improved over the years. My latest call was a perfect example of that. I was quickly redirected by a first level representative to Justin, who resolved all concerns to my satisfaction and in a very curteous manner. I have no improvement suggestons. Bell showed that it can be competitive, while providing quality services.

Marek Zebrowski",5
353634,19-APR-12,18-APR-12,Josh,,en,76.71.54.131,jmbrewster@sympatico.ca,15328242,000000124661702,2,1,"Not suggest taking charge of my computer to find a ""problem"" that absolutely would not have been found there.  I called to find out if there was a service outage in my area, requiring only a yes or no answer.  The person suggested he get into my computer and look for the problem.  No thanks!  This has happened before.  Service people want to take over my computer as a first step without any questions or preliminary investigation.  ",2
353635,19-APR-12,18-APR-12,Djouaihia,,fr,69.159.162.110,linteaud-p@sympatico.ca,15329436,000000124650688,5,5,tout a été fait à ma satisfaction,5
353636,19-APR-12,18-APR-12,Antoine,,en,184.145.86.153,waturner@sympatico.ca,15334770,000000124662654,4,3,"made 3 calls ALL with different answers

Tech person will come, new modem on Thurs PM

This morning all is working find (Thu AM)",4
352099,21-APR-12,20-APR-12,Jalel Eddine,,fr,174.92.232.51,laalaa@sympatico.ca,15352200,000000124689736,5,5,,5
352100,21-APR-12,20-APR-12,Jose,,en,174.89.64.26,accucomp@sympatico.ca,15346770,000000124689013,5,5,"Jose was amazingly efficient and courteous, Couldn't have done better.",4
352101,21-APR-12,20-APR-12,Rodolfo,,en,216.167.228.11,patrick.maclure@sympatico.ca,15354336,000000124705967,5,5,,4
352102,21-APR-12,20-APR-12,Anis,,fr,67.68.174.229,moniquemichaud@sympatico.ca,15353694,000000124687997,5,5,"Monsieur Anis,,,,a été super,,patient avec moi au début .......très bon service de ce jeune homme....merci mille fois....il y a quelques mois que j'avais un problème et je n'osais vous déranger mais à l'avenir je vais téléphoner tout de suite......",5
352103,21-APR-12,20-APR-12,Radhika,,en,99.250.114.176,andream.caverly@sympatico.ca,15347070,000000124701406,4,3,"This was a problem dating from Dec. 1/2011.  The service representatives at that time were unwilling to put any effort into the problem.  The work needed was not difficult.  The original group (of two) were fat and lazy.  Nice to have a great guy yesterday, too bad to start with a very disappointing experience.",2
352104,21-APR-12,20-APR-12,Nizar,,fr,74.12.231.246,durand.sarto@sympatico.ca,15349294,000000124703447,4,4,les étapes pour rejoindre un(e) préposé(e) pour solutionner un problème.,4
352105,21-APR-12,19-APR-12,Priyojoy,,en,76.71.57.11,alter_3@sympatico.ca,15335826,000000124663579,4,4,since my modem was upgraded I was being charged for 12 mb but was only receiving 6 mb This went on for over a year. I now receive the 12 mb I would like to receive credit for this error ,4
352106,21-APR-12,20-APR-12,Elmer,,en,69.158.131.215,ginettey@sympatico.ca,15350170,000000124698271,5,4,My recent experience was terrific.  I am only sorry that over the past couple of years when I made enquiries as to what I was getting and wh it was costing me so much that I had not received the same information.  As a result it has cost me about $30 per month too much for those 2 years.,4
352107,21-APR-12,20-APR-12,Jamie,,en,70.48.185.108,george.mayer@sympatico.ca,15350042,000000124704282,4,5,It was a little difficult to understand Jamie's accent and the sound quality during the call could have been better ,5
352108,21-APR-12,18-APR-12,Weng,,en,69.156.162.201,zarambasic@sympatico.ca,15335130,000000124646118,5,5,"On the specified date I talked to Bell 3 times:
·	First time everything was OK. My comments are for this time.
·	I received registered message from Bell that a technician will come to check something on April 27. Since on April 27 I am not home 
·	So I called Bell again to see what is going on and was tolled that telephone was OK but that I have to check for Internet. 
·	I called directly on Internet telelephone number and they confirmed that it is OK. 
",4
352109,21-APR-12,20-APR-12,Jama,,fr,65.93.185.209,sorlando@sympatico.ca,15355996,000000124686354,5,5,,5
352110,21-APR-12,20-APR-12,Elvis Francisco,,en,50.101.227.247,babe1@sympatico.ca,15347366,000000124703891,4,5,When I was on hold I could have had music to listen to..,4
352111,21-APR-12,20-APR-12,Nora,,en,64.229.9.179,grdt444@sympatico.ca,15350314,000000124692987,2,2,SPEAK BETTER ENGLISH---THEY SPEAK TOO FAST AND ASSUME THAT I HAVE MORE KNOWLEDGE AND NOT A BEGINNER,3
352112,21-APR-12,19-APR-12,Hourry,,fr,65.93.155.195,marie.beliveau@sympatico.ca,15342254,000000124667510,4,5,Je suis satisfaite,5
352113,21-APR-12,20-APR-12,Andre-Emilie,,fr,70.53.226.109,cactus@sympatico.ca,15347928,000000124701844,5,5,"C'est seulement lorsque l'on parle à un/une conseiller(ère) du service loyauté qu'on réussi a avoir un excellent service à la clientèle chez Bell. C'est toujours très long et compliqué de régler un problème chez Bell et après plusieurs problèmes avec mon internet et plusieurs appels au service technique, j'espère que mon problème est enfin réglé. Par la suite j'ai parlé avec Emilie, elle a été a l'écoute de mes besoins et elle a proposée des solutions très satisfaisantes, pour mes besoins actuelles. ",4
352114,21-APR-12,20-APR-12,Ritwik,,en,184.144.87.113,billmillar@sympatico.ca,15347602,000000124702900,5,5,,4
352115,21-APR-12,20-APR-12,Edward,,en,69.158.163.224,buckdis@bell.net,15347860,000000124705855,4,4,,4
352116,21-APR-12,20-APR-12,Samuel,,en,174.93.42.236,teamrainey@sympatico.ca,15356416,000000124685910,2,1,You need to keep records of my service history.  I have to explain the same problem every time I call and it hasn't been solved yet over the past month and a half. I continue to have phone service where you can barely hear the person on the other end due to static/snow and my internet service is intermittent at best.  This is unacceptable.  I have had my modem changed as well as my filters and still no better reception or internet.  Your service on this issue is terrible.,1
352117,21-APR-12,20-APR-12,Hanen,,fr,76.69.108.216,serge.croisetiere@sympatico.ca,15355728,000000124689164,4,4,,3
352118,21-APR-12,20-APR-12,Abdulkarim,,fr,65.95.89.85,st-pierre53@bell.net,15356070,000000124692656,,2,,3
352119,21-APR-12,20-APR-12,Nejmeddine,,fr,67.68.180.151,debrouil@sympatico.ca,15348906,000000124689068,3,4,"Le problème a en effet été résolu, mais je sais qu'il reviendra (très décevant, n'est-ce pas ? ).
Pourquoi ne peut-on pas être répondu au Québec ? Les personnes qui nous répondent sont parfois très difficiles à comprendre !! ",
352120,21-APR-12,20-APR-12,Makrem,,fr,69.159.89.180,malek.zetchi@sympatico.ca,15352880,000000124698394,4,4,,4
352121,21-APR-12,19-APR-12,Stephen,,en,70.53.74.210,taylordr@sympatico.ca,15345566,000000124671290,5,5,nothing comes to mind,4
352122,21-APR-12,20-APR-12,Dinesh,,en,65.92.93.90,rkbrandel@sympatico.ca,15355110,000000124690507,5,5,,4
352123,21-APR-12,20-APR-12,Sarra,,fr,67.68.184.242,sylsoleil@sympatico.ca,15356296,000000124687379,5,5,,5
352124,21-APR-12,20-APR-12,Arush,,en,76.65.102.62,jvardamaskos@bell.net,15351828,000000124693729,5,5,it was perfect,5
352125,21-APR-12,20-APR-12,Karen,,en,174.91.135.147,craig.how@sympatico.ca,15348540,000000124685678,1,1,My internet went down I called repair and was told it was amodem problem. She then told me it would be shipped out in 3-5 days. I asked for a tech to come out and I was told it would be 100  dollars. It is your modem and your service why would I pay 100 to have a tech come out. Or I could wait 3-5 days for a modem to be shipped. What kind of service is that. No wonder people are not happy with the service. I finally had a tech come out and replace  the modem and I am still having intermittent troubles. The modem was replaced and still trouble. What if I had waited 5 days for a modem and it was never the modem. Then you would send a guy out. Your service is not what it used to be,2
352126,21-APR-12,20-APR-12,William,,en,64.231.116.13,glorob@bell.net,15350232,000000124704120,5,5,Nothing,5
352127,18-APR-12,17-APR-12,Chuck,,en,65.92.207.176,bwhitmell@sympatico.ca,15310512,000000124617195,5,5,,5
352128,19-APR-12,17-APR-12,Eric,,en,70.49.178.73,jan.moore@sympatico.ca,15314420,000000124624736,4,4,,4
352606,18-APR-12,17-APR-12,Abderrahmen,,fr,70.26.206.44,claudette_girard@sympatico.ca,15311142,000000124631051,2,1,"Ayant des problèmes de connextion avec MSM et Hot Mail, on m'a référé à des Nos. tél. mais ceux-ci ne m'ont pas servi pcq on ne peut parler à personne pour msn et Hot Mail, ca se fait par internet et mes problèmes ne sont toujours pas réglés.",2
352607,18-APR-12,17-APR-12,Michael,,en,50.101.165.38,maureenm@bell.net,15317186,000000124622558,4,4,"The only reason I got the service call was that I said that I would CANCEL my landline, cell phone, internet. I've been a landline customer non-stop since 1981. 

The whole problem started with Bell landline being cut in error on Friday. Then on Monday they cut the interent.

Internet was restored on Tuesday at 2pm.

I will be calling for a significant credit to my bill.

I've spent hours (about 3... no exaggerating) on these 2 issues, plus the no show for the Fibe 25 on Friday. I charge $125 hr for my marketing services.
",2
352608,18-APR-12,17-APR-12,Mohamed,,fr,174.93.205.88,terifor@sympatico.ca,15321200,000000124620670,5,4,absolument rien!,5
352609,18-APR-12,17-APR-12,Partha,,en,70.53.226.17,kevre@sympatico.ca,15315670,000000124619990,2,2,I could not understand the gentlman because of his accent. Then the same problem happened today April18th so I don't know if it was solved or not. It seems the server is not sending my email. Why I don't know. I never had problems before.,2
352610,18-APR-12,17-APR-12,Zaid,,en,69.158.163.45,mariekohli@sympatico.ca,15316922,000000124635536,5,5,All went well,5
352611,18-APR-12,17-APR-12,Leah,,en,76.66.84.84,r.hanes@sympatico.ca,15319090,000000124623530,4,3,On principle I object to paying $2 to receive a bill for my telephone and internet service so that i can pay what i owe.,3
352612,18-APR-12,16-APR-12,Roy,,en,74.14.200.249,rilou39@sympatico.ca,15305612,000000124590695,3,,,3
352613,18-APR-12,17-APR-12,Noureddine,,fr,76.68.145.175,aldero@sympatico.ca,15309272,000000124622032,2,1,resoudre le problemes,2
352614,18-APR-12,15-APR-12,Sravan Kumar,,en,70.29.5.117,john.abols@sympatico.ca,15289806,000000124577386,1,1,Fix the problem.  Get back to me within 24 hours as promised.,1
352615,19-APR-12,18-APR-12,Hemanth Kumar,,en,69.158.25.224,bfcdm@sympatico.ca,15323708,000000124650574,3,2,"Admitted why my download service was so exceedingly slow Apr 18th between 2:41 am & 2:53 a.m. 12 minutes to download 17.8 mb business newspaper, IBD for which I've got a subscription. Normal download time is 1 1/2 minutes. You were throttling the line thus making the service of Fibe16 useless.",3
352616,19-APR-12,18-APR-12,Kevin,,en,64.231.63.119,marlene.graham@sympatico.ca,15330218,000000124645249,4,4,not taken so long to get to the right person,5
352617,19-APR-12,18-APR-12,Yosimar,,en,50.101.142.191,pgnic@sympatico.ca,15331848,000000124642561,5,4,Nothing.  The technician was patient and clear in his instructions.,5
352618,19-APR-12,18-APR-12,Edgardo,,en,70.26.43.74,heamarhinton@bell.net,15327224,000000124640758,5,5,,5
352619,19-APR-12,18-APR-12,Bobbie-Jo,,en,69.156.155.101,jrmabee@sympatico.ca,15328514,000000124642120,4,4,I will see on the next bill if it has changed. My first request was actually Feb. 28. This last request was completed by the Loyalty person.  we'll see.,3
352620,19-APR-12,18-APR-12,David,,en,74.15.245.178,meredun4paws@bell.net,15330522,000000124660904,4,5,Fixed the problem the first time I called that same morning!  Change your music on hold...it provokes anger...playing that same aweful tune over and over again!,2
352621,19-APR-12,18-APR-12,Manoranjith,,en,65.92.189.55,vernonfenton@sympatico.ca,15334596,000000124660946,5,5,nothing,5
352622,19-APR-12,18-APR-12,Oscar Ernesto,,en,65.93.206.35,wally.carolheggum@sympatico.ca,15334738,000000124647512,4,4,I wish the technician had found the problem sooner.  It took at least 90 minutes on the phone to resolve it but he did a good job in the end.,4
352623,19-APR-12,18-APR-12,Brenda,,en,174.91.230.238,andrewbyers@sympatico.ca,15323088,000000124653474,5,5,,5
352624,19-APR-12,18-APR-12,Yosra,,fr,174.92.189.146,koto45@sympatico.ca,15329012,000000124643582,4,5,"tout est correct,merci",4
352625,19-APR-12,18-APR-12,Patrick,,fr,184.151.114.143,mmaitre@sympatico.ca,15330867,000000124662504,5,1,Mon Internet ... Ma telephonie et ma tv fibe on ete interrompu de 20h30 a 2h00 am sans aucun advertisement de vote part ....,2
352626,19-APR-12,18-APR-12,Alberto,,en,70.30.62.117,trahanv@sympatico.ca,15334428,000000124644793,4,3,find the problem that was identified back in March,4
352627,19-APR-12,18-APR-12,Mary,,en,76.69.134.161,skidaddle@sympatico.ca,15333546,000000124646828,3,3,not overcharge for options and get rid of the phoney systems fee,3
352628,19-APR-12,18-APR-12,Paul-Henri,,en,65.95.177.54,valeriebuhagiar@sympatico.ca,15334548,000000124654639,4,4,called me first about my extremely high bill.,3
352629,19-APR-12,18-APR-12,Ahmed,,en,184.145.68.197,jvardon@bell.net,15328648,000000124655210,4,5,The problem I had was resolved. The representative said it may take a little bit of time to resolve and it did. He was extremely patient and helpful.,4
352630,19-APR-12,18-APR-12,Moses,,en,70.27.72.101,meld@bell.net,15330494,000000124648902,5,5,"This is nothing to improve on but I have to say that honestly if you surveyed people, the most common complaint about Bell is customer service -- long wait times, inconsiderate staff, etc.  But Moses was kind, quick to resolve & even followed up to make sure the everything was going smoothly.  This one experience completely changed my perception of Bell...my constant being on the verge of leaving Bell.  Employees like this should be commended.",5
352631,19-APR-12,18-APR-12,Charly,,en,216.221.76.137,jenniferpotter@sympatico.ca,15328050,000000124653740,1,1,"The problem is not with your representatives it is with your company.  I am in the process, after many years of being a Bell customer, of moving to a rival provider.",1
352632,19-APR-12,18-APR-12,Mauricio,,en,216.221.76.137,jenniferpotter@sympatico.ca,15328052,000000124654042,1,1,"The problem is not with your representatives it is with your company.  I am in the process, after many years of being a Bell customer, of moving to a rival provider.",1
352633,19-APR-12,18-APR-12,Miguel,,en,66.36.141.83,mmheise@sympatico.ca,15330868,000000124654279,5,5,The people I spoke to before Miguel could have and should have been as effective and efficient as Miguel in resolving my issue.,4
352634,18-APR-12,15-APR-12,Roy,,en,69.157.161.8,vanputten@sympatico.ca,15293204,000000124579001,4,,"You could have gotten it right the first time. If you are going to offer bundled packages, it would behoove your organization to get the paperwork in place in an effective manner. Some of the people I wound up talking to were downright incompetent or complacent. It took 4 or 5 calls to get the situation rectified, and in the meantime we received collections phone calls and threatening letters, all due to a situation you created yourself due to your total lack of competence, multitude of channels, and outsourcing of services.",1
352635,18-APR-12,16-APR-12,Koussay,,fr,70.51.175.104,carmen.guay@sympatico.ca,15295810,000000124606534,4,4,,4
353100,18-APR-12,17-APR-12,Yassine,,fr,65.93.171.193,jfvcons@sympatico.ca,15314764,000000124630214,1,1,"Faire la corection demandé sur l'erreur et vous m'envoyé un courriel me disant que c'est corrigé alors que ce ne l'est pas du tout!
jfv








1 ",1
353101,18-APR-12,17-APR-12,Nasra,,en,64.228.147.187,mgtower@bell.net,15317428,000000124627936,4,5,,5
353102,18-APR-12,17-APR-12,Kay,,en,76.68.16.78,scheulucky7@sympatico.ca,15320226,000000124619705,4,4,person was wery helpful on the phone,5
353103,18-APR-12,17-APR-12,Will,,en,76.65.25.153,joandsara@sympatico.ca,15314976,000000124614957,5,4,Not a thing.  William was excellent. The customer service reps who answer 416-310-BELL are amazing.,5
353104,18-APR-12,17-APR-12,Paolo,,en,76.69.1.197,how_about_that@sympatico.ca,15314012,000000124629577,5,5,Jesica could have called me back when my cell dropped the call instead of me having to explain all over agaion guess that is your policy not to do that.,4
353105,18-APR-12,17-APR-12,Rebeca,,en,174.89.130.247,jlemyre1@sympatico.ca,15314890,000000124634240,5,5,All OK!,5
353106,18-APR-12,17-APR-12,Rebeca,,en,174.89.130.247,jlemyre1@sympatico.ca,15314892,000000124634691,5,5,This may be a duplicate.  I only made one call.,5
353107,18-APR-12,16-APR-12,Rashika,,en,184.147.113.203,rivard.family@sympatico.ca,15305630,000000124587880,5,5,"The only complaint that I have is that when I had the initial problem, the on-line person was not very helpful.  My accounts were blocked by Bell. I was told it would take 24 - 48 hours to rectify the problem.  I was not advised as to how I would find out it was fixed.  After 48 hours I called in to Bell and spoke to a rep who was excellent.  She finally was able to unblock my accounts and voila - what was there - an e-mail with the code to unblock my system.  How the heck was I supposed to get that if I could not access my account????  As Bell is initially and foremost a 'telephone' company - do you not think it would be more businesslike to advise your customers that the accounts have been blocked before this is done and when it is unblocked a follow up call to let you know this.  I was in limbo for 48 hours and this seriously hampered my ability to handle any emergencies in my condos or to have contact with the owners.  I am disgusted with this high handed attitude that you can just cut someone off without explanation.",3
353108,18-APR-12,15-APR-12,Raouf,,fr,70.48.68.101,Benoit.burroughs@bell.net,15286504,000000124585031,5,5,Pour l'instant ça frisait la perfection.,4
353109,18-APR-12,13-APR-12,Jessica,,en,67.70.107.213,wrabar@sympatico.ca,15272008,000000124550395,5,4,A modum was required to be returned which involved calling Bell and suffering the numerous menues and interminable waits to contact the party who was to send the postage-paid container for returning the modum. Could this not be done automatically upon notification of the technician? ,3
353110,18-APR-12,17-APR-12,Moses,,en,70.26.29.207,slomo72@bell.net,15320586,000000124616914,5,5,Absolutely nothing.,5
353111,18-APR-12,17-APR-12,Jaime,,en,184.148.178.215,habsfan19@sympatico.ca,15313750,000000124614396,2,3,Better phone maners,3
353112,18-APR-12,17-APR-12,Melvin,,en,74.12.17.156,l.anning@sympatico.ca,15315872,000000124635975,5,3,all good,4
353113,18-APR-12,17-APR-12,Mohamed Hedi,,fr,50.100.166.30,gerald.laforge@sympatico.ca,15313312,000000124618794,5,5,Mais tout a été merveilleux je n'ai rien â rajouter continuer votre beau travail.Bravo!,5
353114,18-APR-12,17-APR-12,Siobhan,,en,184.147.17.185,christopher.cox070@sympatico.ca,15311028,000000124636559,2,1,I had bad information on my account profile and my contact just told me it was irrelevant. Bad information is a problem to me. I was told it didn't cost me anything so so-what. I think that is just rude and I can not be satisfied when I have someone being rude to me.,1
353115,18-APR-12,17-APR-12,Quintin,,en,65.95.214.230,mikeandbarbblack@sympatico.ca,15317584,000000124634226,5,5,,5
353116,18-APR-12,17-APR-12,Mohan,,en,74.12.120.15,sivasiva@sympatico.ca,15320536,000000124635205,5,5,need fast delivery.,4
353117,18-APR-12,16-APR-12,Mohamed Hedi,,fr,174.92.189.239,stml@sympatico.ca,15307170,000000124589915,4,4,,5
353118,18-APR-12,17-APR-12,April,,en,174.95.148.114,ancgraham@sympatico.ca,15309452,000000124636345,5,5,,5
353119,18-APR-12,17-APR-12,Nayeem,,en,70.27.50.186,rwilliams177@sympatico.ca,15319952,000000124637196,5,5,nothing,5
353120,18-APR-12,16-APR-12,Omar,,en,70.51.148.29,judywilson@bell.net,15301044,000000124608063,3,3,make sure that i always have interent.,4
353121,19-APR-12,16-APR-12,Emylie,,fr,65.93.51.78,they@bell.net,15307632,000000124589125,3,2,,2
353122,19-APR-12,18-APR-12,Fourat,,fr,70.48.119.132,catouk2@sympatico.ca,15324314,000000124643503,4,4,,3
353123,19-APR-12,18-APR-12,Madhu,,en,184.151.61.245,j.gawen@sympatico.ca,15327636,000000124659771,5,5,,5
353124,19-APR-12,18-APR-12,Hussain,,en,174.95.50.244,clifford.w@sympatico.ca,15324732,000000124644065,5,4,Your service has improved substancially. The response is faster and I like that I do not seem to be connected to an overseas contact.Great job Bell.,5
353125,19-APR-12,18-APR-12,Christianne,,en,70.29.28.182,solidus@sympatico.ca,15333642,000000124646318,5,5,"If Bell is able to offer me 50% off my current Internet rate, just because I made a phone call, then why is Bell charging so much? Moderate your rates and stop gouging long-term customers! My request was dealt with promptly and courteously and wholly to my satisfaction, but if Bell was charging competitive rates in the first place, then I wouldn't have had to make this call.",3
353126,19-APR-12,18-APR-12,Naoufel,,fr,70.26.224.149,lorenzo.tremblay@sympatico.ca,15329546,000000124643500,5,5,,4
353127,19-APR-12,18-APR-12,Mohammed,,en,66.209.48.114,kellyvanniekerk@sympatico.ca,15328832,000000124657239,3,3,Sent me the right adaptor the first time I called in to avoid me having to call back.,1
353128,19-APR-12,18-APR-12,Murali,,en,65.95.223.141,les.alberti@sympatico.ca,15329342,000000124662077,4,4,,5
353129,19-APR-12,18-APR-12,Mohammed,,en,184.146.67.97,sandy.iannotta059@sympatico.ca,15333120,000000124658093,5,5,"Everything was fine, no complaints.",5
353130,19-APR-12,18-APR-12,Med Amine,,fr,184.145.152.64,amrisi@sympatico.ca,15323028,000000124643835,3,1,Augmenter la vitesse à 2.0 Mégabitt car il m'est impossible de me servir de mon ordi pour ce que je lui demande. Téléphone :418-683-3777,2
353131,19-APR-12,18-APR-12,Anne,,en,174.89.237.195,meglynn@bell.net,15330466,000000124645173,5,5,"Since the main problems seems to have been an aging modern, if the technician had visited the home first it might have saved everybody some time.",4
353132,19-APR-12,18-APR-12,Sriram,,en,70.53.85.245,eleanor.clarke@bell.net,15325883,000000124659388,5,5,nothing,4
353133,19-APR-12,18-APR-12,Pamela,,en,74.14.97.254,peter.zumpa036@sympatico.ca,15331814,000000124643759,5,4,,4
353134,19-APR-12,18-APR-12,Mariem,,fr,70.48.26.51,jacquesdespres@sympatico.ca,15327742,000000124652422,5,5,,5
353135,19-APR-12,18-APR-12,April,,en,184.144.43.183,briandavis@sympatico.ca,15324004,000000124652383,5,5,Nothing more.,5
353136,19-APR-12,18-APR-12,Ashwini,,en,65.93.43.107,singhbha@sympatico.ca,15333504,000000124641532,5,5,,5
353637,19-APR-12,18-APR-12,Chae,,en,69.158.3.79,emevans@bell.net,15325954,000000124645253,5,5,"My bill was charged $100 in error. I live on a fixed income and this meant that I had to cancel a car repair. Although Chae fixed the problem, it should never have happened in the first place. No one want surprises like that on their bill. Plus I won't get the credit for another month - not happy!!!",
353638,19-APR-12,18-APR-12,Med Aymen,,fr,65.92.252.14,mullins.robert@sympatico.ca,15331058,000000124649869,5,5,,5
353639,19-APR-12,18-APR-12,Ali,,en,184.146.137.117,kmillar@bell.net,15328974,000000124645359,5,5,Get / train more people like Ali.,5
353640,19-APR-12,18-APR-12,Mahesh,,en,64.229.150.151,tomekd@sympatico.ca,15334362,000000124658632,3,2,resolve at time spoke to not 3 days later,3
353641,19-APR-12,18-APR-12,Abir,,fr,74.12.229.53,bleaupierre@sympatico.ca,15323822,000000124640054,5,5,,5
353642,19-APR-12,18-APR-12,Alex,,en,69.156.51.5,pkmitchell@sympatico.ca,15331964,000000124660208,5,4,,4
353643,19-APR-12,18-APR-12,Lorie,,en,184.146.80.108,abaglole@sympatico.ca,15322610,000000124652988,1,2,"Tell the truth say what it really cost
",1
353644,19-APR-12,18-APR-12,Priyanka,,en,76.71.37.60,kayerockey@bell.net,15328770,000000124661217,5,5,Make it earior for me.,4
353645,19-APR-12,18-APR-12,Adnen,,fr,70.26.232.45,francine.parizeau@sympatico.ca,15326384,000000124655162,4,4,,4
353646,19-APR-12,17-APR-12,Vikram Aditya,,en,70.54.149.79,monnich@bell.net,15317822,000000124627127,5,4,"A person without an accent who speaks clearly. He did a wonderful job, how ever I could not understand him and it took way too long.
",4
353647,19-APR-12,18-APR-12,Bradley,,en,174.94.11.170,paul.chan4@sympatico.ca,15331670,000000124662543,4,4,,4
353648,19-APR-12,18-APR-12,Bobbie-Jo,,en,209.91.177.252,shanelaverdure@sympatico.ca,15333336,000000124651976,5,5,Should not have messed things up the first time I called in...,5
353649,19-APR-12,17-APR-12,Ahmed,,fr,67.68.206.63,angegazou@bell.net,15309540,000000124638832,5,5,,5
353650,19-APR-12,18-APR-12,Ruth,,en,174.88.80.211,markowolfe@sympatico.ca,15330206,000000124658560,4,3,just a littlt hard to understand.,4
353651,19-APR-12,17-APR-12,Sarra,,fr,76.64.253.92,lougen@sympatico.ca,15316412,000000124613848,4,4,"Le contact a été très bon, et le problème semble résolu.  Malheureusement le service est donné bien loin de nous",5
353652,19-APR-12,19-APR-12,,,en,70.49.70.201,,,,4,5,My first experience with a tecnician was very unsatisfactory but yesterday April 18th the woman was excellent. Problem was completely solved.,5
353653,19-APR-12,18-APR-12,Moncef,,fr,64.229.52.50,giberard@sympatico.ca,15326758,000000124653762,5,4,nous aviser quand il y a des nouveaux forfait qui sont moin dispendieux.,5
353654,19-APR-12,17-APR-12,Kim,,en,70.24.17.50,aystone@sympatico.ca,15309822,000000124624468,3,4,You need to communicate better with other departments so everything is in place before sending out the bill.,4
353655,19-APR-12,18-APR-12,Jay,,en,174.89.62.71,willyv@sympatico.ca,15334890,000000124648303,1,1,make my internet work consistently,2
353656,19-APR-12,18-APR-12,Lor,,en,65.93.119.229,john.bond@sympatico.ca,15328334,000000124639997,4,4,By not billing me for something I did not agree to.,4
353657,19-APR-12,18-APR-12,Wayne,,en,70.26.7.138,tom.gillespie@sympatico.ca,15334348,000000124659659,1,1,"I wanted to renew my internet contract as it expires May 7, 2012.  Wayne said he would see what promotions were available.  He said he could give me $5.00 off and waive my modem fee.  I asked if that was the best offer and he said yes, or try back closer to when the contract expires.  I was not happy with that comment, my reason for calling was to settle this matter and not have to call back another time to get a better rate or at the very least the same rate and he said that was all he could do.  Again not impressed.  Bell staff have called me in the past to discuss my phone plan and my internet plan and have always tried to reach a compromise.  I informed Wayne that I will contact Rogers and see what they will offer me for internet connection and a phone plan.  Wayne made no gesture or offer to reconsider the rate knowing that Bell would be losing a loyal customer of 30+ years.  He gave me the feeling he could not care less that Bell would be losing a loyal customer of 30+ years.  He did not even TRY to make me an offer that would be acceptable.  I am thankful that I am able to reply to this survey, because you should know how dissatisfied I am with his service and lack of gesture in recognizing a loyal customer for 30+ years.  Based on this experience with Wayne, I will not be recommending Bell to anyone, unless Bell can remedy this situation.  My contract runs out May 7, 2012 and I wish to not pay anymore more for the  service I am currently receiving from Bell.  Based on information I am receiving from Rogers as I am a customer of theirs for my cable tv, I am quite certain they will be offering me an attractive insentive to switch my phone and internet service to theirs.",1
353658,19-APR-12,18-APR-12,Joseph,,en,76.64.44.56,pcamp7751@sympatico.ca,15331740,000000124642696,5,5,,5
353659,19-APR-12,18-APR-12,Leni,,en,69.159.21.183,geraldfoley@sympatico.ca,15326690,000000124659262,5,5,,
353660,19-APR-12,16-APR-12,Mel,,en,69.156.93.91,dmcmillan8@bell.net,15297404,000000124599454,3,,,3
353661,19-APR-12,17-APR-12,Roxanne,,en,174.95.142.251,tomcaldwell@sympatico.ca,15321432,000000124621771,5,5,The changes that were made to my internet service should have been checked when they were made!,5
353662,19-APR-12,18-APR-12,Partha,,en,174.88.48.197,betty03@sympatico.ca,15323684,000000124649165,5,5,"I had quick service and my internet was back working in minutes. For your question below: would you recommend Bell. That is too broad a question, as it depends on many factors. We are not happy having to give up our paper bills or pay $2 per month.",4
353663,19-APR-12,19-APR-12,Amir,,fr,65.94.79.127,gigides@sympatico.ca,15326768,000000124663095,5,5,,5
353664,19-APR-12,17-APR-12,Jessica,,en,184.146.171.254,robert.mcgann@sympatico.ca,15319626,000000124625185,3,2,I was told i would have faster internet by going to fiber 12.I see no change in the speed. this is not the first time i have complained of this and am thinking of changing to rogers.,2
353665,19-APR-12,18-APR-12,Leni,,en,206.177.43.72,lynne.lafreniere@sympatico.ca,15329766,000000124657902,3,4,"Bell was suppose to contact me back to let me know the internet was back on.  And would like to know what the problem was?
",2
353666,19-APR-12,18-APR-12,David,,en,65.94.123.246,john.r.smith@sympatico.ca,15328346,000000124641807,5,4,I have nothing to suggest. It was excellent.,4
353667,19-APR-12,18-APR-12,Maher,,en,65.94.106.212,jolanta.ferrao@sympatico.ca,15328396,000000124650358,5,5,on confirmation e-mail put mot that some numbers will change only when service will be installed,5
353668,19-APR-12,13-APR-12,Saba,,en,70.24.20.115,v.jeske@bell.net,15277764,000000124551455,5,5,I wasn't sure whether to go to Bell.ca or that I was receining an email.......it took me a couple of days to get it right....He was great....thankls...Vic,5
352129,20-APR-12,19-APR-12,April,,en,70.26.1.243,strawczynski@sympatico.ca,15345278,000000124682997,1,1,The first representative transferred me to  the Internet specialist. The call was dropped. And the staffing level was inadequate for the call volume. I had to wait 5-10 minutes to reach the first representative.,1
352130,20-APR-12,19-APR-12,Lotfi,,fr,70.55.141.76,yvon_fugere@sympatico.ca,15346400,000000124665338,5,5,rien,5
352131,20-APR-12,17-APR-12,Mohamed,,fr,174.92.230.179,johanneseguin@sympatico.ca,15315034,000000124616059,5,5,nous avons été très bien servi avec Mohamed.,5
352132,20-APR-12,19-APR-12,Suraj,,en,64.231.88.234,hjbota@bell.net,15339728,000000124682768,4,1,"fixed my speed issue with my DSL access
This is the 7th time I have called Bell with a speed issue on my DSL access. This was the first time a tech connected to my workstation and checked settings on the modem. He then went to the test centre and they told him they have been having issues out of my CO for the past 3 or 4 months. Nice to finally find out they admit to problems.
Of course no wants to give me a credit. i will be calling cutomer service today and see about a credit. I am very close to cancelling all my serices with Bell.
I guess spending over $220 per moth is nothing to Bell. Perhaps Cogeco would like my business.",2
352133,20-APR-12,19-APR-12,Partha,,en,174.92.73.238,mjacques@bell.net,15342854,000000124675394,5,5,,3
352134,20-APR-12,19-APR-12,Marwen,,fr,76.64.243.177,gillesgervais@bell.net,15339272,000000124664662,5,5,,5
352135,20-APR-12,19-APR-12,Roxanne,,en,76.70.75.33,jksavidge@sympatico.ca,15340568,000000124663758,5,5,NOTHING,5
352136,20-APR-12,19-APR-12,Obe,,en,64.231.65.198,myfanwy2@sympatico.ca,15343154,000000124669616,5,4,cannot  think of anything that would improve it !,4
352137,20-APR-12,19-APR-12,Hamdi,,fr,67.68.132.46,jm.desgagnes@bell.net,15340592,000000124676739,5,5,"je suis tres satisjait de la reception,et lacommunication avec la personne de service.     ",5
352138,20-APR-12,19-APR-12,Ibtissem,,fr,65.92.222.83,jlemay09@sympatico.ca,15340582,000000124674440,3,5,"Rien de plus. Votre employee a ete courtoise,a pris le temps de comprendre ce que je desirais et a execute la tache sans anichroche et rapidement. Tres content d'elle.",5
352139,20-APR-12,19-APR-12,Brad,,en,67.71.84.48,sandyandernie@sympatico.ca,15344736,000000124664056,5,4,According to the rep. my billing problem was common to many customers. I am concerned that those who did not think to call have paid an unnecessary charge.,4
352140,20-APR-12,19-APR-12,Zied,,en,62.212.85.107,lifesentence@sympatico.ca,15341672,000000124684766,2,3,"The rep's customer service skills were lacking. I felt like I was bothering him when I called. 

He did not tell me how to resolve the issue. I resolved it myself after he told me to open a mail service in my browser instead of using Windows Live Mail. In that regard, Zied did not resolve my issue.  In fact, I ended the call feeling less confident about Bell. 

IMPORTANT: He told me the user id is NOT an important piece of info and he did not know anyone could make any changes to my account with simply the user id and full address. He completely dismissed my concern about other people knowing my user id.  He told me I had nothing to worry about since nobody knows my postal code! He had to check with his supervisor to confirm what I told him about security info! He needs coaching on which account info is important for security as well as the importance for customers to keep this info confidential. 

His lack of knowledge along with his jaded attitude made me feel uncomfortable about letting him take over my computer remotely to troubleshoot the issue. 

Good thing: He did apologize for the wait every time he took me off hold. I know you would rather he thank me for my patience but at least he did make an effort in that regards.

In my opinion he needs coaching on:
- Security info!!!
- Using a more customer service friendly tone
- Review how this specific issue was resolved in order to remember it for future calls

This experience was very different from the previous one in which the rep was very friendly, knowledgeable and ended the call with me feeling confident about Bell. Based on both calls, I would probably recommend Bell. Based on this one last call alone, I would not recommend Bell at all.

I hope my feedback is helpful. Good luck in your continuous search for ""the good ones"".

S.",1
352141,20-APR-12,19-APR-12,Marwen,,en,70.29.240.58,lamontpa@sympatico.ca,15341458,000000124668312,4,4,"why is it when we leave for 5 monts
every year and suspend temporarily the
service,when we return our tv is not
working.we should not have to call bell
and spend time to bring it back to work.",4
352142,20-APR-12,19-APR-12,Mariem,,fr,67.68.195.7,magdafares@sympatico.ca,15342064,000000124676055,4,4,De la communication entre les départements,3
352143,20-APR-12,18-APR-12,Ahmed,,fr,67.70.132.215,marcel.gagnon222@sympatico.ca,15330022,000000124642079,5,5,,5
352144,20-APR-12,19-APR-12,Iris,,en,70.29.60.126,pisada@bell.net,15343812,000000124679892,3,4,nothing at this moment,5
352145,20-APR-12,19-APR-12,Alejandro,,en,70.30.109.239,dperks0531@bell.net,15338264,000000124681867,5,4,Not sure  I'm 86 years and I think I forget  the call  except my internet is up and running smoothly. thanks.,4
352146,20-APR-12,18-APR-12,Haythem,,fr,174.94.83.203,bgingras@sympatico.ca,15323718,000000124650666,5,3,,3
352147,20-APR-12,19-APR-12,Linda,,en,76.64.199.123,shirley.pokocky@sympatico.ca,15344950,000000124680581,5,4,Notify me if my passwords are being changed,4
352148,20-APR-12,19-APR-12,Vijayashanti,,en,184.148.87.121,carol175@sympatico.ca,15336936,000000124674850,5,5,,
352149,20-APR-12,17-APR-12,Mohsen,,fr,174.92.149.202,lmch@sympatico.ca,15316348,000000124638424,5,5,,5
352150,20-APR-12,19-APR-12,Krishidhar,,en,70.50.67.133,zabet.oun@sympatico.ca,15346414,000000124666366,4,4,"I reached Krishidhar after giving up on a very unsatisfactory experience with Sheila trying on-line to help me access my Bell bill for the first time.  After giving her my name and phone number twice in our on-line chat she asked for it again and so had to write it in a third time for her.  When I was not sure of where she wanted me to insert my account number (she just said put it in the blank) and when to confirm which blank, I asked if it was in a field that I named (something like Bell.ca) I had to ask her twice before she responded NO and then did not clearly specify where it should go.  This young lady definitely needs to be retrained.  Between Sheil and Kirshidhar I had to spend over an hour to complete the simple task.  Before contacting Bell I had tried to do this on my own without success.  Your site should be simpler and clearer so that all the people who will want to switch from mail to internet can do so without spending their time and your time.",3
352151,18-APR-12,17-APR-12,Jose,,en,70.29.124.79,ted.goddard@sympatico.ca,15321180,000000124626561,5,5,Not disconnecting my service at the CO in the first place. The physical disconnection could not be explained.,5
352152,18-APR-12,16-APR-12,Lohith,,en,74.15.0.23,dkok@sympatico.ca,15297368,000000124596233,4,5,,5
352636,18-APR-12,17-APR-12,Martina,,en,70.50.29.157,earlbet@sympatico.ca,15312358,000000124631881,3,4,Accent was a little problem but we got through it. It was hard to understand at times,4
352637,18-APR-12,16-APR-12,Lotfi,,fr,174.91.244.158,yfournier001@sympatico.ca,15308488,000000124593770,4,2,"impossible de communiquer avec le représentant , il y avait quelque chose qui bloquait",5
352638,18-APR-12,17-APR-12,Chenrup,,en,174.92.71.149,LynSeed@sympatico.ca,15308856,000000124636436,4,4,,4
352639,18-APR-12,17-APR-12,Ann,,en,174.92.71.149,LynSeed@sympatico.ca,15308858,000000124635895,4,4,,3
352640,18-APR-12,17-APR-12,Denys,,en,205.188.116.141,tibormaria.olah@sympatico.ca,15321342,000000124631174,,,"Sorry, I can't complete this survey, as I did not request help nor did I have a querry. In fact I am presently on vacation elsewhere. There must be some error. Maria ",
352641,18-APR-12,16-APR-12,Leah,,en,70.53.201.36,dbenvenisti@sympatico.ca,15297030,000000124593334,5,4,,4
352642,18-APR-12,17-APR-12,Sylvain,,en,74.15.80.7,annereid@bell.net,15309584,000000124626206,4,5,"one girl said I was registered and the young man said not,, so he did it for me withno problems",5
352643,18-APR-12,13-APR-12,Nems,,en,69.157.46.93,svm640@sympatico.ca,15277490,000000124554024,3,3,"not adding all that money to my account
without giving me any warning.I am a senior on a fixed income so my money has to cover other expences",3
352644,18-APR-12,17-APR-12,Mohammed,,en,64.229.77.5,mwhitson@bell.net,15317984,000000124616338,4,3,"She turned over the uremaineing issues to an expert and now my emails still come to the deleted box instead of the inbox. 
At lest they are coming which they were not doing previously.",3
352645,18-APR-12,16-APR-12,Mansouri,,fr,184.148.252.135,jmr.lance@sympatico.ca,15300638,000000124601801,5,5,Rien à ajouter,5
352646,18-APR-12,17-APR-12,Janice,,en,174.95.133.79,apdni1@sympatico.ca,15309644,000000124629724,4,3,"THIS TIME HELP WAS VERY GOOD. I COULD UNDERSTAND THE CANADIANS I WAS TALKING TO.
I GOT ALL THE INFO I NEED TO MAKE UP MY MIND AND RESOLVE MY PROBLEM.",4
352647,18-APR-12,12-APR-12,Fodie,,fr,70.30.176.71,frechette.gp@sympatico.ca,15264270,000000124538349,5,4,,5
352648,18-APR-12,16-APR-12,Sajid,,en,65.94.205.109,bmagord@sympatico.ca,15295320,000000124596134,4,4,Dont Know,4
352649,18-APR-12,16-APR-12,Josue,,en,70.53.57.31,cataylor@bell.net,15295914,000000124607171,2,3,"I spoke with two different service people, explained that my land line was out and it seem the internet connection had something to do with it.  As it did the same before the original technician Mark came and hooked it up.  Two reps continued to keep putting me on hold to do whatever, and then the second rep told me she was going to put me on hold for 5 to 10 mins.  I told her this was unacceptable as I was on a cell phone, could she call me back when it was figured out and she said she would take another call to resolve their issue.  At that time my cell phone battery went dead because we had to use it all day because the land line kept saying that the line was in use.  The man that came the next day was efficient and helpful. If you are telephone company certainly you should  be able to call the customer back i.e. speed dial to let them know the line was now able to be used.  They had my home number. ",3
352650,18-APR-12,17-APR-12,Vidya,,en,184.147.4.160,g.foreman@sympatico.ca,15313102,000000124633936,4,4,Please get rid of all the automation before being able to talk to someone. Much of the info inputed through automation only has to be repeated when speaking with a representative.   ,4
352651,18-APR-12,16-APR-12,Meher,,fr,70.29.245.185,maryleneblanchette@bell.net,15302906,000000124606134,4,4,,5
352652,18-APR-12,17-APR-12,Andy,,fr,50.100.122.72,armand.gaudreau@sympatico.ca,15309696,000000124625229,,1,Quel appel ?,
352653,18-APR-12,17-APR-12,Badreddine,,fr,65.92.80.161,claudetu@sympatico.ca,15311146,000000124635107,4,4,,5
352654,18-APR-12,12-APR-12,Asir raja,,en,174.91.63.231,mark.ashour@sympatico.ca,15267686,000000124537370,5,5,Nothing at the moment.Outsource service seems to have improved over time.Thank you.,4
352655,18-APR-12,17-APR-12,Kamel,,fr,174.93.235.4,daniel.morgan@sympatico.ca,15311492,000000124622417,5,5,not much,5
352656,18-APR-12,17-APR-12,Manoj Sandra,,en,174.92.84.154,joseph.papazian@sympatico.ca,15315176,000000124629761,1,1,"My problem was that i could receive emails but not send any. Although the problem was resolved, today i have the same problem!!",2
352657,18-APR-12,17-APR-12,Srinivas,,en,184.148.86.188,mjc1@sympatico.ca,15317682,000000124636093,5,5,nothing,5
352658,18-APR-12,17-APR-12,Syed,,en,76.66.160.6,PharandRJ@bell.net,15308896,000000124623452,3,4,It was difficult to address the problems by error numbers shown in the window pop-ups on my computer and this made the service extremely long... close to 2 hours of searching everywhere on my laptop. I was very concerned about confidentiality and security issues. I am newly subscribed to Bell and the major problem was sending photos on the web. My recepient received over 80 copies of the same pictures sent and was quite upset about this. The message said that the photos could not be segmented and this caused the blockage of my email service. I would appreciate a logical explanation of this technical issue.,3
352659,18-APR-12,17-APR-12,Radhika,,en,64.229.152.11,andrzej.czaja019@sympatico.ca,15309522,000000124636289,4,4,,5
352660,18-APR-12,17-APR-12,Vikram Aditya,,en,184.145.175.198,candiac.carl@sympatico.ca,15310594,000000124617297,4,4,,4
352661,18-APR-12,16-APR-12,Hourry,,fr,70.49.53.30,paube1@bell.net,15304566,000000124588451,5,5,rien d autre  vous avez repondu a mes attentes merci,5
352662,18-APR-12,17-APR-12,Julie,,fr,64.229.57.227,danisr@bell.net,15311544,000000124624222,4,2,Moins faire d'erreur dans la facturation,3
352663,18-APR-12,17-APR-12,Jorge Alberto,,en,70.26.27.144,redwingalyank@sympatico.ca,15319322,000000124615043,5,5,,5
352664,18-APR-12,17-APR-12,Bry,,en,70.51.153.52,RuthMMiller@sympatico.ca,15308926,000000124614938,4,4,"I can only hope that what he told me is in fact what will happen. 1. old modem has been taken off as me having it 2.  The $2.00 charge on telephone bill(s)starting in June will be waived and I will continue to get the paper version at both addresses given. However the one thing that bugs me is that call centres for Bell are in ""other lands"".  Where is our Canadian loyalty?   ",3
352665,19-APR-12,18-APR-12,Ahmed,,fr,70.49.66.223,raymond.vaillancourt@sympatico.ca,15332306,000000124640909,5,5,"
Dans le momemt, je n'ai rien à ajouter. Tout était correct.",5
352666,19-APR-12,18-APR-12,Paul-Henri,,fr,70.48.26.51,jacquesdespres@sympatico.ca,15327738,000000124651707,4,4,"Même conseiller de A à Z.
Le premier conseiller m'a transférer à un deuxième conseiller qui lui a du rappeler le 1er pour faire des changements.",5
352667,19-APR-12,18-APR-12,Saifeddine,,fr,70.48.26.51,jacquesdespres@sympatico.ca,15327740,000000124650945,4,4,,5
352668,19-APR-12,18-APR-12,Lamya,,fr,76.65.85.245,rdufour2@bell.net,15332374,000000124640526,5,5,,5
353137,18-APR-12,15-APR-12,Geetha,,en,76.64.93.57,cpride@sympatico.ca,15287936,000000124580971,5,5,,5
353138,19-APR-12,18-APR-12,Romeo,,en,70.50.203.156,proth@sympatico.ca,15332068,000000124649558,4,4,I had earlier got someone that used a chat room to help me.  it took too long and I had to hang up.  I prefer the real person talking to me. I was udner stress to meet a deadline and the process really upset me!!!,4
353139,19-APR-12,18-APR-12,Huu,,en,64.231.132.198,landgnewman@sympatico.ca,15329160,000000124643845,4,4,,5
353140,19-APR-12,18-APR-12,Chantal,,en,50.101.155.205,davidswing@sympatico.ca,15325246,000000124652059,5,5,,5
353141,19-APR-12,17-APR-12,Ben Mahmoud,,fr,174.93.227.109,fortincharron@sympatico.ca,15312918,000000124636004,5,5,,4
353142,19-APR-12,18-APR-12,Melinda,,en,184.146.109.68,carrollott@sympatico.ca,15324284,000000124654171,1,1,honour the deal agreed to the last week of March/12,1
353143,19-APR-12,18-APR-12,Achref,,fr,76.67.168.50,s.perras@sympatico.ca,15333030,000000124644684,2,2,"On verra vendredi si tout se déroule correctement, en attente du 10MB optique.
",3
353144,19-APR-12,18-APR-12,Mohammed,,en,70.50.27.190,norob.nite@sympatico.ca,15331354,000000124646797,4,4,,4
353145,19-APR-12,17-APR-12,Tejaswvi,,en,70.55.39.129,bcashcroft@sympatico.ca,15309976,000000124638619,5,5,nothing really,4
353146,19-APR-12,16-APR-12,Mounira,,fr,76.67.213.167,jeannetremblay@sympatico.ca,15300310,000000124600723,4,,Disont qu'il n'a pas réussis a faire ce que je lui ai demander car le système était trop lent et j'ai attendu longtemps alors il ma dit qu'il mettrais une notes consentant ma demande dans mon dossier . Je peu rien dire pour le moment temps que j'aurai pas ma facture .,4
353147,19-APR-12,17-APR-12,Joshua,,fr,70.30.174.77,mariraym@sympatico.ca,15316964,000000124617057,1,1,wifi ne fontionne pas sur mon portable je vais communiquer avec vous bientot merci,5
353148,19-APR-12,18-APR-12,Karen,,en,74.12.144.218,lynn.raback@sympatico.ca,15329764,000000124643721,1,1,"I wanted to add Personal Vault to my services - in order to do this I had to first go through the auto info.; waiting for a customer service rep., then go through everything with her, then wait again for someone else and then that person didn't know the price was as noted on your web site and was going to refer me back to someone in the Business Office.",1
353149,19-APR-12,13-APR-12,Dinesh,,en,67.70.59.185,jordanchartrand@sympatico.ca,15266108,000000124540334,4,2,,3
353150,19-APR-12,18-APR-12,Med Amine,,fr,65.94.227.243,n.lampron@bell.net,15331128,000000124648282,5,5,,5
353151,19-APR-12,18-APR-12,Moses,,en,174.88.150.72,rempgolf@sympatico.ca,15332440,000000124642791,5,5,,4
353152,19-APR-12,18-APR-12,Souleiman,,fr,174.89.190.67,camille.limoges@sympatico.ca,15324148,000000124651536,4,5,,4
353153,19-APR-12,18-APR-12,Jorge Alberto,,en,184.147.171.220,rlstuart@sympatico.ca,15332624,000000124644703,3,2,Hoped for a clarificatioon as to why my upload speed is less than half of what Bell advises is possible while my download speeds are actually over what Bell lists.  Was hoping for a way to increase the upload speed without degrading the download speed.  Was advised that it would be a trade-off.,4
353154,19-APR-12,18-APR-12,Pascal,,fr,24.37.36.54,jean-claude.begin@sympatico.ca,15327946,000000124660523,5,2,respecter vos ententes...,1
353155,19-APR-12,18-APR-12,Ricardo,,en,50.101.56.21,james.skinner@sympatico.ca,15327780,000000124646122,3,2,the problem was not anybodys fault. the sympatico screen mentioned that they were experiencing technical problems. these things happen. for instance right now rogers cable and internet is completely down in our area.,5
353156,19-APR-12,17-APR-12,Julie,,en,184.147.198.92,mdevries000@sympatico.ca,15317292,000000124633072,5,4,,4
353157,19-APR-12,18-APR-12,Elmer,,en,76.64.43.179,henhouse@sympatico.ca,15327276,000000124656699,5,5,"Everything was perfect.Elmer was exceptional ,and patient.",5
353158,19-APR-12,13-APR-12,Krishidhar,,en,67.71.124.159,da_lantz3@sympatico.ca,15273412,000000124552974,4,4,"when I finished, I could not erase the final information sheet from the screen.It took about 3 days for it to be removed.",4
353159,19-APR-12,18-APR-12,Visakan,,en,174.91.180.34,bjabrams@bell.net,15323786,000000124644041,3,2,help me solve my problem not just sell me an up grade to mask problem,3
353160,19-APR-12,17-APR-12,Malek,,fr,76.68.232.54,mesal@bell.net,15317406,000000124630282,5,1,"Cesser d'augmenter vos prix
Cesser de compliquer vos factures",1
353161,19-APR-12,18-APR-12,Twinx,,en,74.12.218.151,g.greene@sympatico.ca,15326474,000000124642368,5,5,,5
353162,19-APR-12,16-APR-12,Mohamed,,en,76.70.85.240,labonte_c@bell.net,15301664,000000124610732,2,1,revérifier l'adresse sur le paquet lorsqu'il a été retourné chez Bell et faire les corrections nécessaire (mon adresse est dans vos dossiers) sans que j'ai besoin de retéléphoner parce que je n'avais pas encore reçu le cable après plusieurs jours.   ,3
353163,19-APR-12,17-APR-12,Djouaihia,,fr,70.29.136.177,legrand432@sympatico.ca,15316090,000000124633449,5,5,,5
353164,19-APR-12,18-APR-12,Med Amine,,fr,65.94.70.138,marcpicard@sympatico.ca,15330042,000000124648741,3,3,"Selon la confirmation B46K78U3 qui fait suite à la confirmation 124648741, la confirmation 124161461 n'a pas été appliquée, et ce malgré un appel qui a duré une trentaine de minutes. Le problème n'a donc  pas été réglé au complet.",3
353165,19-APR-12,16-APR-12,Abdel basset,,fr,70.51.174.16,rauldealmeida@sympatico.ca,15305274,000000124592374,2,1,"Personne sympa et qui a envie d'aider.
jusque là tout va bien. Néanmoins,j'avait un problème avec mon service courrier (Outlook Express 6) qui ne recevait plus de messages !
J'ai expliqué que j'avais fait éliminer un message commercial dans le serveur, et que depuis cela le problème avait apparu. Il n'a pas eu l'air d'attribuer d'importance et m'a configuré le ''microsoft Outlook'', me disant que mon service était corrompu et rien d'autre pour le sauver.
Le lendemain, voyant que je pouvais envoyer des messages, je suis allé voir les différents paramètres, et... le miracle, il marche de nouveau sans faille ni perte de 10 ans d'historique accumulé.
",3
353166,19-APR-12,18-APR-12,Denys,,en,70.50.222.141,m.kiervin@sympatico.ca,15329806,000000124653388,5,5,Nothing,5
353167,19-APR-12,18-APR-12,Ronald,,en,64.228.142.57,tompat.eades@sympatico.ca,15334374,000000124651703,5,4,,4
353168,19-APR-12,12-MAR-12,Prem,,en,38.99.134.62,annduggan@sympatico.ca,15222014,000000123862758,5,5,N/A  Very satisfied with service & problem solving.,5
353169,19-APR-12,16-APR-12,Ahmednur,,fr,67.68.251.214,andre.hunter@sympatico.ca,15294442,000000124594008,4,4,,3
353170,19-APR-12,17-APR-12,Harjeeth,,en,64.231.192.44,bmorrison532@sympatico.ca,15310254,000000124636737,4,1,"Nothing....our computer was hacked and phone scammed and we had to get 'windows' hooked up first, before I could get 'Bell Sympatico Internet Service' hooked up....so, thanks for trying, but I had to take in order.  Sincerely, William & Bonnie Morrison",5
353171,19-APR-12,18-APR-12,Sylvain,,en,174.88.215.63,lois.desjardins@sympatico.ca,15329532,000000124654209,5,5,No suggestions,3
353172,20-APR-12,19-APR-12,Edwin,,en,174.95.146.141,rfarrell_6@sympatico.ca,15344242,000000124669271,5,4,,4
353669,19-APR-12,17-APR-12,Chuck,,en,76.70.115.38,ltweqret@sympatico.ca,15316496,000000124614420,5,5,"Everything was great, cant say aymore",5
353670,19-APR-12,18-APR-12,Bry,,en,65.95.100.252,tomrice@sympatico.ca,15334378,000000124651247,4,4,,5
353671,19-APR-12,18-APR-12,Mauricio,,en,174.94.10.36,clever@bell.net,15324726,000000124662580,5,5,"Nothing, because he was amazing.",5
353672,20-APR-12,19-APR-12,Rohith,,en,74.15.245.171,rossmcgowan@bell.net,15344524,000000124677145,1,1,"I was on hold for a total of about 45 minutes, passed to about 10 different people, hung up on and the issue was STILL not resolved.  There was absolutely NOTHING done right.",1
353673,20-APR-12,19-APR-12,Mike,,en,76.69.204.163,jlcrosby@sympatico.ca,15340576,000000124663810,5,5,Nothing,5
353674,20-APR-12,19-APR-12,Matthew,,en,70.27.123.127,petergk@bell.net,15343712,000000124667227,5,5,Im just waiting to see how it turns out,5
353675,20-APR-12,19-APR-12,Dharyll,,en,69.157.100.134,ckm7@bell.net,15337294,000000124678265,5,5,,5
353676,20-APR-12,19-APR-12,Emmanuelle,,en,216.209.119.44,lucid1@bell.net,15341918,000000124665253,1,1,work out some thing for people who can only get dial up I tried a second time with Willie he did his best on line with me and after 3 hours I got up and running just so I could get a print out of my first ebill.,2
353677,20-APR-12,19-APR-12,Brad,,en,65.94.101.35,alasdair.mclean@sympatico.ca,15335728,000000124664679,5,5,nothing else,5
353678,20-APR-12,19-APR-12,Irfan,,en,184.151.61.10,glenn.mauer@sympatico.ca,15339318,000000124683459,5,5,,5
353679,20-APR-12,19-APR-12,Roxanne,,en,65.95.182.207,maxoomi@sympatico.ca,15342480,000000124668507,2,1,The first person I spoke with .... Carlos .... had such a thick accent that I couldn't understand most of what he was saying.  I told him I needed someone to come over here and install my new and faster modem for my computer.  He connected me with someone who was going to give instructions on how to install the modem over the phone ..... not with someone who I could make an appointment with to come to my home.  So I'm no farther ahead than I was before I made the phone call.  I don't understand computer things very well and I get flustered very easily.  I'l see if I can get a friend of mine to come over on Sunday to install the new modem.,1
353680,20-APR-12,18-APR-12,Belhassen,,fr,70.54.165.140,martinlanoix@sympatico.ca,15330270,000000124653992,4,4,,3
353681,20-APR-12,18-APR-12,Porushotham,,fr,184.146.1.180,huguettelemieux@sympatico.ca,15327448,000000124662186,5,5,"Merci beaucoup pour le service je suis enchantee

               Huguette Lemieux",5
353682,20-APR-12,19-APR-12,Makrem,,fr,69.159.158.111,brassardp@sympatico.ca,15336674,000000124669716,3,3,,4
353683,20-APR-12,19-APR-12,Houssem,,fr,69.159.158.111,brassardp@sympatico.ca,15336676,000000124669650,3,3,,4
353684,20-APR-12,18-APR-12,Fourat,,fr,65.94.36.108,mvezi@sympatico.ca,15331102,000000124649137,5,5,,5
353685,20-APR-12,19-APR-12,Antonette,,en,67.71.48.66,bugsy1104@sympatico.ca,15336804,000000124670231,4,4,got it right the first time..  i was charged an activation fee to upgrade my service..  i already had a b1 number and credit card set up,3
353686,20-APR-12,19-APR-12,Henry,,en,70.48.182.204,bjmcgilvray@sympatico.ca,15336498,000000124679009,2,4,Cannot answer #1 correctly as we spoke to two agents.   The first one we did not understand very well so asked to speak to someone else.   After about 40 MINUTES we spoke to another agent who was very satisfactory and explained things which we were able to understand.   This agent was in the Philipines and spoke very good English,3
353687,20-APR-12,19-APR-12,Leila,,fr,65.95.75.170,jeannot.pelletier099@sympatico.ca,15340380,000000124678956,5,4,,5
353688,20-APR-12,18-APR-12,Donna,,en,70.29.47.110,manfredlott@sympatico.ca,15329968,000000124646133,5,5,may be give me the choices available to me!!!,4
353689,20-APR-12,19-APR-12,Joe,,en,74.15.31.118,allenmceachen8@sympatico.ca,15335802,000000124684616,1,2,,2
353690,20-APR-12,19-APR-12,Manoranjith,,en,184.151.61.192,krludlow33@sympatico.ca,15341346,000000124673235,5,5,,3
353691,20-APR-12,12-APR-12,Krishnan,,en,50.128.241.11,dblatman@bell.net,15263108,000000124535018,1,1,Rep took me to wrong info to reset my modem. I called back & got a different Rep who had me reconnected in 5minutes.,3
353692,20-APR-12,18-APR-12,Kanchana,,en,174.89.29.174,brcook@sympatico.ca,15323978,000000124647215,3,4,"Hard to understand ( speak better english ), and speak louder.  ",2
353693,20-APR-12,15-APR-12,Jose,,en,70.53.145.38,gerry.e@sympatico.ca,15288954,000000124586192,4,4,,4
353694,20-APR-12,17-APR-12,Mehdi,,fr,50.100.122.57,deniselajoie@bell.net,15311832,000000124629089,5,5,rien deplus,5
353695,20-APR-12,19-APR-12,Sowjanya,,en,184.145.210.122,hibar@sympatico.ca,15339712,000000124678514,3,3,easier reaching a specific department,3
353696,20-APR-12,19-APR-12,William,,en,76.70.67.166,garrymallette@sympatico.ca,15339066,000000124683804,4,5,Language barrier,4
353697,20-APR-12,19-APR-12,Josue,,en,216.208.136.194,prowde@bell.net,15343906,000000124673114,4,3,,5
353698,20-APR-12,18-APR-12,Vineet,,en,174.89.48.221,gerry.grossmann@sympatico.ca,15326716,000000124661179,4,4,"go straight to Apple Mac environment instead of 
Windows Hotmail ",4
353699,20-APR-12,18-APR-12,Alonia,,en,70.31.106.236,gwenswatercolour9@sympatico.ca,15327086,000000124658851,4,4,Can never hear them so well and they have to repeat so much......that is the line is not clear at all.,4
353700,20-APR-12,18-NOV-11,Mike,,en,67.68.137.208,robertfilion71@sympatico.ca,14024457,000000121325279,5,5,,5
353701,20-APR-12,19-APR-12,Lorrey,,en,70.53.97.140,eco2@sympatico.ca,15338438,000000124666548,5,5,I am happy with the help I got but the site I tried to use was very very user unfriendly.  Your parameters were too tight and very difficult to navighate.,3
353702,20-APR-12,16-APR-12,Nourmene,,fr,67.68.254.238,slavoie006@sympatico.ca,15306838,000000124610028,4,4,,5
353703,20-APR-12,19-APR-12,Houssem,,fr,69.159.128.9,ajch@sympatico.ca,15335666,000000124684228,5,5,,4
353704,20-APR-12,19-APR-12,Mohamed,,fr,70.53.143.182,gigijoe1961@bell.net,15339250,000000124679512,2,2,,2
353705,20-APR-12,19-APR-12,Mohamed Ali,,fr,65.92.215.20,gatzybaby@bell.net,15339090,000000124672501,4,4,,5
353706,20-APR-12,19-APR-12,Faqria,,en,70.31.65.250,don.karges@sympatico.ca,15338188,000000124683304,3,1,Be ble to properly diagnose the problem and fix it.,1
353707,20-APR-12,19-APR-12,Allan,,en,64.228.147.236,katala@sympatico.ca,15341080,000000124679016,4,4,all was good,4
352153,18-APR-12,17-APR-12,Oscar,,en,184.146.158.246,mayrobin@bell.net,15317226,000000124616133,4,4,"This was my 4th time to resolve the same problem , it could have been at the first time. All bell reps were kind and polite .",3
352154,18-APR-12,16-APR-12,Ines,,fr,74.15.201.153,dufoura@sympatico.ca,15297634,000000124588295,1,1,La personne n'a pas pris la peine de vérifier avec moi de si le service était revenu correctement. Elle s'est débarrassee,2
352155,18-APR-12,17-APR-12,Mohamed,,fr,70.51.147.178,dominic.sylvie@sympatico.ca,15312090,000000124616734,5,5,rien,4
352156,18-APR-12,13-APR-12,Naziha,,fr,65.93.5.64,rdesh@sympatico.ca,15269710,000000124547242,1,1,"Mon courriel ne fonctionnait pas depuis vendredi un spécialiste était supposé entrer en contact avec moi dans les 24 hres j`attend encore c`est après plusieurs téléphone que le problème a été résolu le 17 avril par clodine vos intervenant en Tunisie s`exprime très mal j`ai demandé à parler à un Québecois sans résultat, le service Bell carrément pourrie impossible de parler au supérieur en charge, on se ramasse toujours en Tunisie.",1
352157,18-APR-12,17-APR-12,Oliver,,en,209.183.159.119,marvyntaylor@bell.net,15317078,000000124629105,5,5,Great Job,5
352158,18-APR-12,17-APR-12,Antony,,en,70.48.241.127,cherla.ottawa@sympatico.ca,15310924,000000124622957,5,5,Give these people more advanced training and ongoing training for even more complex probelem solving.,5
352159,18-APR-12,16-APR-12,Shashank,,en,141.117.106.48,bennett_dionne@sympatico.ca,15295092,000000124587775,5,5,This technician was the best I've dealt with in 10 years-- no exaggeration.  ,5
352160,18-APR-12,17-APR-12,Chantal,,en,65.95.223.46,vmedvedyuk@sympatico.ca,15321748,000000124621182,4,4,keep what you promice,4
352161,18-APR-12,17-APR-12,Adel,,fr,184.145.157.83,gagne_helene@bell.net,15313158,000000124615107,,2,"J'avais sur mon service internet 1 Go, j'ai demandé de le doubler, soit 2 Go. Je vérifie et on me place à 75... je ne comprends pas...
H.G.
",4
352162,18-APR-12,17-APR-12,Jacques,,fr,174.89.165.233,elonicar@sympatico.ca,15312522,000000124622980,5,5,"Meilleur distribution de l'information entre vos propres services.J ' ai reçu une lettre m' indicant que je n' avais pas retourné mon modem,et pourtant sur le papier d' intallation de fibe, il est clairement indiqué que l' instalateur l' a  récupéré.",5
352163,18-APR-12,17-APR-12,Sowmya,,en,74.15.32.70,fredastair@bell.net,15313054,000000124623466,4,4,The delay time in waiting to be transferred from one department to another was unusually long.,4
352164,18-APR-12,17-APR-12,Balaji,,en,70.54.115.142,erbailey@sympatico.ca,15312594,000000124622896,5,5,,5
352165,18-APR-12,17-APR-12,Lahouari,,fr,70.51.45.201,jlparent@bell.net,15314906,000000124625825,5,2,"J'étais un client de Bell et je suis allé chez vidéotron pendant plusieurs années, pricipalement parce que vos services à ce moment-là étaient trop dispendieux. Par la suite j'ai reçu plusieurs appels et plusieurs téléphones de votre part et ce constamment pendant les années où j'étais chez Vidéotron. Je suis revenu chez Bell au début de janvier 2012, parce que vous nous avez fait des prix intéressants. Par contre à ce moment-là, je me suis informé de la disponibilité éventuelle de la Fibe, car je ne voulais pas de coupolle sur ma maison. Le représentant de Bell a fait des vérifications et m'a dit que le service de fibe n'était pas disponible et qu'il n'avait pas d'indications qu'il le serait dans les prochains mois. Avec BEAUCOUP D'HÉSITATIONS, j'ai accepté qu'on installe une coupole et je suis revenu à Bell.

Vers la mi-février en visitant votre kiosque au festival en lumière de Montréal, un conseiller Bell m'informe que le service de fibe était disponible à mon adresse; j'en fus TRÈS SURPRIS, me remémorant les informations reçues de votre conseiller vers la fin de décembre... Compte tenu des avantages de la fibe, nous avons demandé de passer de la coupole à la fibe; ce qui a été fait au début de mars 2012.

Dois-je vous dire que si j'avais su, j'aurais attendu afin de passer directement sur la Fibe. De plus, on m'a toujours dit que lors du passage à la fibe, que Bell se chargerait d'enlever la coupole sur ma maison. 

Hier, lors de mon appel votre conseiller m'a informé que Bell ne prévoyait pas l'enlever et que je devrai payer pour la faire enlever. Je vous rappelle que j'ai dû payer les services d'installation 2 fois; il est hors de question que je paye pour faire enlever ça.

Alors j'attends un retour d'appel de quelqu'un qui a l'autorité pour me faire enlever cette coupole sans frais.

Jean-Louis Parent
418 524-0509",2
352166,20-APR-12,19-APR-12,Med Anouar,,en,206.47.249.246,rphome@sympatico.ca,15344542,000000124681188,3,1,Resolve the issue,3
352167,20-APR-12,19-APR-12,Zied,,en,206.47.249.246,rphome@sympatico.ca,15344544,000000124677701,3,1,Resolve the issue,3
352168,20-APR-12,18-APR-12,Yazhini,,en,184.146.159.155,janpete.bennett@sympatico.ca,15327846,000000124649954,5,4,n/a,4
352169,20-APR-12,19-APR-12,Rym,,fr,184.144.188.225,dlarosed@sympatico.ca,15338138,000000124664151,1,1,"Je suis totalement insatisfaite du service que j'ai eu avec non pas la représentante au debut de l'appel mais avec celui ou l'on m'a transféré. Aucune écooute meme apres avoir essayé a plusieurs reprises de lui expliquer. Tout ce qu'il avait en tete c'est de remettre en mode usine mon modem. Et ca je ne le voulais pas considérant que ce n'était pas nécessaire et surtout que ca  implique des corrections par la suite sur mes périphériques. Je suis tellement décue de votre service, je pourrais dire que c'est une fois sur 4 que je suis satisfaite. Je suis satisfaite quand on me répond de Montreal, et je le dis sans arriere pensée mais c'est un fait. Je suis aussi satisfaite avec le soutien en ligne.
Mais a chaque foisa que dois appeler pour un probleme, je sais que je vais rager avec la plupart des questions stupides de départ pis le reste. Gardez vous un historique de nos problemes ????
Je communique parfois avec Vidéotron de meme que des amis et je peux vous dire que je n'ai jamais eu a me plaindre de quoi que ce soit.
Dommage pour vous .... un jour je partirai pour cette mauvaise écoute a votre centre d'appels
Meme la langue est un probleme, quand on a de la misere a comprendre et a
se faire comprendre, est-ce normal ???
Désolée d'etre aussi négative, mais la coupe est pleine",1
352170,20-APR-12,18-APR-12,Saifeddine,,fr,76.68.149.110,telemeteo@bell.net,15334130,000000124657816,2,2,J'ai parlé à 3 conseillers et 1 seul a pu apporter un peu de lumière sur mon problème. Un technicien  devait me rappeler dans les 24 heures. Il ne l'a jamais fait. Alors.....,2
352171,20-APR-12,19-APR-12,Dhanasekar,,en,70.29.45.232,bevandbob@sympatico.ca,15336426,000000124670818,5,5,"Nothing , I was very happy with the help I was given ,.",5
352172,21-APR-12,20-APR-12,Rolando,,en,74.15.96.37,mlobonsawin@sympatico.ca,15353636,000000124701251,,,I will not know until I receive my first ONE BILL. Only then will I know if the 1 1/2 hours that the technician spent controlling my computer will have completed the ONE BILL process.,2
352173,21-APR-12,20-APR-12,Nora,,en,65.93.196.61,aline.plevka@sympatico.ca,15346952,000000124692314,5,5,,5
352669,19-APR-12,17-APR-12,Leila,,fr,76.67.146.82,matisse2@bell.net,15317158,000000124614501,3,3,"être plus précis dans les explications et raentir la cadence des explications que j,ai le temps de poser les bonnes questions pour avoir le temps de comprendre",4
352670,19-APR-12,17-APR-12,Hourry,,fr,76.67.146.82,matisse2@bell.net,15317160,000000124614173,5,5,,5
352671,19-APR-12,18-APR-12,Djouaihia,,fr,174.92.219.33,jacque.lemaire@sympatico.ca,15327710,000000124662116,5,5,,5
352672,19-APR-12,17-APR-12,Youssef,,fr,184.144.190.16,remy.marchand@sympatico.ca,15319372,000000124615850,4,3,,4
352673,19-APR-12,18-APR-12,Sandra,,en,65.95.111.199,jhmorgans@bell.net,15328128,000000124645118,4,4,,4
352674,19-APR-12,18-APR-12,Jose,,en,174.89.178.82,efreda@sympatico.ca,15325854,000000124639949,5,5,Explained the answer very well. Checked all my data.,5
352675,19-APR-12,17-APR-12,Manoj Sandra,,en,64.229.236.9,rietta.hill@sympatico.ca,15319514,000000124627006,4,4,,3
352676,19-APR-12,18-APR-12,Samuel,,en,67.70.131.249,ken.wara@sympatico.ca,15328844,000000124643897,5,4,,5
352677,19-APR-12,18-APR-12,Sofien,,fr,70.29.220.205,y024@sympatico.ca,15334998,000000124643612,3,4,,4
352678,19-APR-12,18-APR-12,Roy,,en,74.12.235.23,bayfords1@sympatico.ca,15323542,000000124655858,5,3,"I really can't think of a thing; the tech was talented;was able to fix the primary problem as well as help me to understand some terminology related to the problem, without making me feel small.  He also gave me ""direction"" regarding fixing what he was not able to (having the hard drive serviced re: conflicting antivirus software.  Koodoos to My tech friend from Bell.  I did ask to be able to comment on his assistance, and see no other spot than here to do so.  I hope this review is seen by someone who makes decisions about merit raises, as this man was by far the most helpful and patient of all of the Bell folks I have dealt with over the 30 years I have been with Bell Canada.",5
352679,19-APR-12,18-APR-12,Joelle,,en,174.92.12.70,judy.overbaugh@sympatico.ca,15328572,000000124655864,1,3,"The first call put me on hold for over an hour until I finally hung up and called again. I was disgusted with the ""canned"" advice to ""stay on the line""  and ""my call would be answered in turn"" (a turn that NEVER HAPPENED)!!!!!!
The second call resolved the problem in 6 minutes!!!!!!!
With the amount of money I pay to Bell for internet service, satellite, and land line, I expect better service. I received a letter yesterday suggesting I return a recently replaced modem. That modem was kept by the service man who replaced it. To add insult to injury, this was the call that left me  on hold for so long!!!!!Bye the way , our Bell account is in both our names, not just Stanley .  I thought I dealt with this issue successfully a few years ago .  We are not impressed.
Judith and Stanley Overbaugh",2
352680,19-APR-12,18-APR-12,Baltharaj,,en,70.48.250.19,r.zucchetti@sympatico.ca,15332162,000000124653001,4,1,understand and fix the problem,4
352681,19-APR-12,18-APR-12,Nawel,,fr,67.71.78.191,belarob@sympatico.ca,15323596,000000124639718,4,5,"encore je trouve ib consevable qu'en tant que Canadienne et que na Cie s'appelle Bell CANADA qu'on me réponde en Tunisie Bell CANADA collecte son argent ici et procure de l'emploie ds un autre pays je commence à songer m'en aller avec Cogéco qui fait vivre et emploie son monde ici.Cheap labor en Tunisie? ILs ne dépensent pas et ne payent pas leurs impôts au Canada et au Québec.
",3
352682,19-APR-12,18-APR-12,Anne,,en,70.31.2.218,erikajoska@sympatico.ca,15326044,000000124639655,4,3,To help me remove on wanted start up ads. ,5
352683,19-APR-12,13-APR-12,Pamela,,en,174.92.76.125,lrowen@sympatico.ca,15267256,000000124539346,2,3,"The one thing that would have improved my experience was to have my system working completely as it did before the trouble occurred. That not only didn't happen, but arguably, my system was worse after your technician left.

Explanation
Prior to the problem, I had a LAN setup consisting of 3 computers and a printer. The 3 computers were all able to connect to each other, the internet, and to the printer. I also had 4 usable telephones.

The problem that occurred was that communication of any of the computers to the internet was lost. However, all computers could still communicate to each other, and to the printer. In addition, all telephones still worked.

In troubleshooting this problem, the Bell technician determined that one telephone, although serviceable for voice communication, was defective and affecting the high-speed internet modem. Disconnecting this telephone did not solve the problem. He then also determined that the high-speed internet modem was defective, and replaced it. In the process of determining these things, everything was disconnected.

When he left, I had one computer that could connect to the internet. Initial problem partially solved.

However, my other 2 computers could not connect to the internet, nor could any of the computers connect to each other, or to the printer. In addition, not a single one of the 4 phones in my house was useable.

It took the technician about 5-10 minutes to disconnect everything.

I am 66 years old, have 4 bad discs in my back, and am very limited in flexibility, agility and strength. It took me two hours to get everything properly hooked up and working again after he left, and several more hours to recover from the resulting back pain.

Is it really too much to ask that what a Bell technician disconnects in the process of troubleshooting, he reconnects before he leaves?

Although I generally find most Bell help-desk and service calls to be actioned reasonably promptly and satisfactorily, this particular service call was more than a disappointment, it was, quite literally, a pain!",2
352684,19-APR-12,18-APR-12,Chenara,,en,70.31.183.159,huberthynes7@sympatico.ca,15327426,000000124651020,4,4,"I had been receiving a 10.00 discount on my internet service (12 month contract)
which expired. The  Rep offered me 5.00 a month discount to renew contract for a year. 10.00 per mo. would have been enough to get me to renew. I pay too much now!!!",4
352685,19-APR-12,18-APR-12,Ali,,en,70.49.104.201,kjwilson@sympatico.ca,15328952,000000124652185,3,1,"My problem is outstanding since August 2011, I 've made many calls to see if Bell would resolve it but all I have received are empty promises. No results. If this is not resolved with 30 days, I shall escalate my phone  calls to your senior management and to our local newspaper.",2
352686,18-APR-12,17-APR-12,Keerthi,,en,70.27.137.141,mariamartell@sympatico.ca,15316870,000000124620972,4,4,,4
352687,18-APR-12,17-APR-12,Pascal,,fr,65.93.130.91,simonduval_6@sympatico.ca,15320516,000000124625741,5,5,rien,5
352688,19-APR-12,18-APR-12,Maria,,en,76.64.41.226,suryog@bell.net,15333894,000000124650303,4,4,"Bell did fantastic job,in my opinion regarding my interaction with representative Maria on 18 April 2012. I found excellent after sales service provided for needy as me (New commer) regarding problem I faced. I'm satisfied by Bell's way of provding services to its customers. ",5
353173,18-APR-12,17-APR-12,Amine,,fr,76.68.170.104,raptor666@bell.net,15319200,000000124624409,4,4,,4
353174,18-APR-12,17-APR-12,Amir,,fr,65.94.163.146,danielnetoyagehautepression@bell.net,15311524,000000124632904,5,5,,5
353175,18-APR-12,17-APR-12,Shri Hari,,en,69.158.136.209,marisa.rossini@sympatico.ca,15316966,000000124613714,5,5,Nothing,5
353176,18-APR-12,17-APR-12,William,,en,184.147.9.30,joshua_hildebrand@bell.net,15315194,000000124637838,4,4,"nothing, it was good",4
353177,20-APR-12,18-APR-12,Karim,,fr,70.52.8.138,sophie.sophie@sympatico.ca,15333664,000000124653272,4,5,,5
353178,20-APR-12,18-APR-12,Jama,,en,70.49.172.72,dave.shuker@sympatico.ca,15325170,000000124640971,5,5,,5
353179,20-APR-12,18-APR-12,Mary,,en,70.49.172.72,dave.shuker@sympatico.ca,15325168,000000124641633,5,5,,5
353180,20-APR-12,19-APR-12,Med Salah,,fr,174.93.238.82,aaboulet@sympatico.ca,15335486,000000124664564,3,,"Aucune idée !cela fait plusieurs mois que mon système plante,loyauté, serice,thecnicien,plainte tout ce beau monde ont été appelé à plusieurs reprise et je suis assez tanné de faire des des appels à ce sujet,perte de temps épouvantable,je ne sais pas si ces vos serveurs,votre ligne,ou le manque d'expérience de votre part,mais je peux vous dire qu'il y a un manque à quelque part !",2
353181,20-APR-12,18-APR-12,Mike,,fr,65.93.49.100,szeus@bell.net,15333998,000000124650027,5,5,"rien de plus pour maintenent, désolée du retard pour répondre ",4
353182,20-APR-12,19-APR-12,Aprajit,,en,70.53.31.120,fpjorgensen@sympatico.ca,15338890,000000124667044,1,4,stop outsourcing service,1
353183,20-APR-12,18-APR-12,Kevin,,en,70.27.76.141,duncan.james@sympatico.ca,15325720,000000124660932,1,1,Offer a solution with our on going problem with our internet service. No discounted offers made for no service. 3 days without internet service is an outrage because this is not the first time this has happened.I will now look at other options for all services provided. ,1
353184,20-APR-12,18-APR-12,Silvia,,en,76.70.110.251,marie062@sympatico.ca,15330106,000000124656248,5,4,sent survey to  wrong e-mail it was then forwarded  to  my e-mail,3
353185,20-APR-12,19-APR-12,Ali,,fr,65.94.227.218,jack.delicato@sympatico.ca,15340068,000000124671703,4,4,APPLIQUER NOS DEMANDES CORRECTEMENT,5
353186,20-APR-12,18-APR-12,Nejmeddine,,fr,67.68.223.106,jtalbot@bell.net,15328550,000000124648474,1,1,"Je viens juste de parler à une nouvelle conseillère Sondes 311519 qui elle, a réglé mon problème, vous devries en avoir plus comme elle ",3
353187,20-APR-12,18-APR-12,Andre,,en,174.95.22.27,sandy.chong@sympatico.ca,15333118,000000124658537,4,4,Lower your prices.,4
353188,20-APR-12,19-APR-12,Darwin,,en,65.95.197.114,jjhofer@sympatico.ca,15340552,000000124666469,5,4,,4
353189,20-APR-12,19-APR-12,Naziha,,fr,70.55.166.248,kbouber@sympatico.ca,15341124,000000124677011,1,1,reparer mon internet au lieu de mentir et pretendre que je doit prendre un autre forfait si je dois avoir internet de nouveau,1
353190,20-APR-12,19-APR-12,Mohamed Ali,,fr,70.26.245.182,yjpv@sympatico.ca,15346350,000000124673999,5,5,Rien de plus,5
353191,20-APR-12,18-APR-12,Sara,,en,74.14.221.175,jasonbindi@sympatico.ca,15327860,000000124659814,5,5,nothing!  Sara was fabulous,5
353192,20-APR-12,19-APR-12,Luis,,en,64.229.77.245,miskin_1@sympatico.ca,15342840,000000124679070,5,5,nothing,5
353193,20-APR-12,12-APR-12,Amine,,fr,184.145.213.74,francoisfregeau@sympatico.ca,15264242,000000124536611,5,1,,3
353194,20-APR-12,12-APR-12,Med Anouar,,fr,184.145.213.74,francoisfregeau@sympatico.ca,15264240,000000124537129,5,1,,2
353195,20-APR-12,15-APR-12,Stephen,,en,70.29.24.129,jkouzos@sympatico.ca,15289720,000000124584452,5,5,nothing was abig improvement frm past pleasee commend reps both ofthem ,5
353196,20-APR-12,19-APR-12,Rufus,,en,184.144.27.4,universallightenterprises@sympatico.ca,15345944,000000124666795,4,4,nothing to add,4
353197,20-APR-12,19-APR-12,Saurabh,,en,76.69.112.207,shirleyjohnston9@sympatico.ca,15344956,000000124680424,5,4,,5
353198,20-APR-12,13-APR-12,Wafa,,fr,70.26.224.134,l.belzile@sympatico.ca,15266710,000000124541563,4,2,"vous ne pouvait pas avoir le même prix que mon distributeur de câble Dérytélécom pour les trois services (téléphone,câble et internet)à 74.95$ par mois pour 2 ans",3
353199,20-APR-12,19-APR-12,Nkunzi,,en,70.24.149.90,ijaz@bell.net,15339890,000000124679999,3,3,"This was my second successive attempt.  The first time I was asked to explain the issue and after some disagreeable discussion, I was asked to hold on while the gentleman said that he will put me through to his superior.  I waited for a while and then the connection was lost.",3
353200,20-APR-12,19-APR-12,Patricia,,en,64.231.64.63,msdebbier@sympatico.ca,15343070,000000124677913,5,4,"The Line Tech Ian was also very helpful.  And Vic the tech who came to my house today solved my problem.  Good job all around.  However, I was on hold a lot (which was fine) but the music was playing excruciatingly loud.",4
353201,20-APR-12,17-APR-12,Majdi,,fr,76.68.175.229,loumichaud@sympatico.ca,15316442,000000124632503,1,2,,2
353202,20-APR-12,19-APR-12,Diego,,en,64.231.65.82,wchurst@sympatico.ca,15346166,000000124664584,5,4,,4
353203,20-APR-12,19-APR-12,G Benj,,en,64.229.237.220,lt.wnd@sympatico.ca,15329658,000000124663093,5,5,He was a plesant youg man and veary helpfull,5
353204,20-APR-12,19-APR-12,Oscar,,en,74.14.91.51,deerowsome@sympatico.ca,15337912,000000124677426,5,5,Menu to get assistance too long,5
353205,20-APR-12,16-APR-12,Ajay,,en,174.94.114.18,angmar1@sympatico.ca,15294550,000000124604375,4,4,,3
353206,20-APR-12,19-APR-12,Edward,,en,184.144.72.24,ron.barnim062@sympatico.ca,15344474,000000124680946,5,2,Get rid of virus that attacks our royal bank account and suggest a security check,4
353207,20-APR-12,17-APR-12,Krishidhar,,en,184.145.109.163,rtachar@bell.net,15319910,000000124623832,5,5,,4
353208,20-APR-12,19-APR-12,Vladimir,,en,174.91.15.142,mario.d@sympatico.ca,15342286,000000124684231,5,5,,5
353209,20-APR-12,19-APR-12,Ashley,,en,70.48.228.43,daba.daba@sympatico.ca,15337608,000000124675354,5,5,Lower your current charges.,4
353210,20-APR-12,19-APR-12,Mohamed Abdelkader,,fr,70.26.229.63,clem49@bell.net,15337352,000000124673673,5,5,,5
353211,20-APR-12,19-APR-12,Mohammed,,en,184.147.178.212,rwestwater@sympatico.ca,15344614,000000124671435,4,4,Mohammed did everything necessary to correct the problem.  He was very helpful.,5
353212,20-APR-12,19-APR-12,Donna,,en,174.88.171.48,Roger.Prince@bell.net,15335390,000000124678948,4,4,"Nothing the call was handled in a professional, courteous manner, nice handoff to technical (Jack), much better than in the past (although I must say the Ottawa bunch have always been great to deal with as are the local haliburton field techs)!",5
353213,18-APR-12,17-APR-12,Crystal,,en,184.146.141.227,clive.martin@sympatico.ca,15311170,000000124620939,3,4,"It took me two attempts to get through to your Loyalty dept (my first call was cut off when the agent tried to transfer me). 
Also, although my issue was ultimately resolved, I was left with a feeling of distrust of Bell's billing process which required me to request a reversal of a charge that I was not expecting to see.",2
353214,18-APR-12,17-APR-12,Brittany,,en,206.47.249.247,vmcomrie@bell.net,15321746,000000124630712,5,5,,3
353708,20-APR-12,19-APR-12,Maureen,,en,70.31.43.113,n.e.fietsch@sympatico.ca,15343166,000000124671430,4,3,"Bell Customer Service,in keeping with good customer sensitivity to the current montary environment , must be MORE honest in the practise of additional charges applied to our customer monthly statements. 
These are ""Mickey Mouse"" service charges which add up .  Example your recent $2.00 charge for on-line billing  of monthly statements  commencing June 1,2012 MANDATORY if  I do NOT accept your e-mail billing option proposal. To me your excuse of saving paper,etc. serves only to save YOU mailing costs, etc. I still must take a ""hard"" copy of the on-line e-mail notice for my records @ my expense It only adds an additional cost to us seniors & inconvenience.Hence,I still prefer the old method of Bell monthly statements via Canada Post. I will  monitor my monthly statements carefully as I always have in the past. Loyal Bell customers such as I expect only the best ""opened ended"" communication. My concerns of past billings on my Bell statements have been addressed  with favourable negotiations  whenever I have had a need to deal with  your customer representative I have been satisfied .  Thank you  ",4
353709,20-APR-12,18-APR-12,Snehalatha,,en,70.49.173.243,droberts8@sympatico.ca,15325680,000000124650273,1,1,"I would have liked to have talked with someone in Canada I like to speak with someone that I can readily understand, I think having to talk to someone in Costa Rica is dispicable.
The problem with my computer was not solved after being on the phone for over 3 and 1/2 hours. It was then suggested that I might need a new modem which I have now received and had to call my technician to install at a cost of $84.75 Please reconsider liiking after your clientel rather than your shareholders all the time.",2
353710,20-APR-12,17-APR-12,David,,en,74.15.247.181,harveys@sympatico.ca,15313802,000000124637564,3,2,approx time your tower may be repaired,3
353711,20-APR-12,18-APR-12,Fourat,,en,67.70.85.30,louisecossette@sympatico.ca,15329609,000000124652097,5,5,,5
353712,20-APR-12,19-APR-12,Wafa,,fr,70.26.232.8,dsoulard11@sympatico.ca,15338324,000000124670757,4,4,,5
353713,20-APR-12,19-APR-12,Mehdi,,fr,184.148.253.32,isabelle.tardif@sympatico.ca,15339968,000000124683127,5,5,"Rien par rapport à la personne qui m'a aidé.  Toutefois, à l'origine, par mesure préventive j'aurais aimé recevoir un courriel au prélable m'indiquant que l'espace mémoire  était à sa limite et les étapes pour la vider.",4
353714,20-APR-12,19-APR-12,Quintin,,en,64.229.139.209,avonlootz@sympatico.ca,15336178,000000124684555,1,3,"better language, better knowledge. help desk is bad , bad, bad",1
353715,20-APR-12,18-APR-12,Nayeem,,en,64.229.209.207,tiaandrolex@bell.net,15334292,000000124660064,5,5,"I,m sorry but as hard as those poor bastards try to communicate with us but it is still  very difficult to understand them. There definitely is a language barrier there. They do try though.",3
353716,20-APR-12,17-APR-12,Ibtissem,,en,76.67.164.19,bob4l@bell.net,15310272,000000124638878,1,1,"I have had the same email address BOB4L@sympatico.ca for over 12 years now and all of a sudden I could not open my emails anymore coz after opening my Inbox in Outlook Express (like I do everyday) a small window keeps opening up and asks me to put in my Username and Password yet it does not accept it.

I contact 310-SURF and Ibtissem tells me that the email address does not exist and I told her I have been using it for 12 years and she says she cannot help me and a technician will contact me within 72 hours yet no one called me back. I lost all my emails since April 17th and we are now the 20th. 

I am very disappointed with Bell for two reasons... one that Bell did not tell me they were cancelling that email address as well as my wife's (nanaforel@sympatico.ca) so we would have had time to advise our contacts and secondly that no technician called me back.

",2
353717,21-APR-12,19-APR-12,Srinivasan,,en,65.95.227.159,mt5@bell.net,15343094,000000124663156,5,5,,4
353718,21-APR-12,18-APR-12,Mahmoud,,fr,70.52.106.137,claudette.claude@bell.net,15324690,000000124643341,5,5,tout a été réglé en quelques minutes,5
353719,21-APR-12,20-APR-12,Kathy,,en,65.92.190.17,ruth.marconi2@sympatico.ca,15355400,000000124694335,5,5,none,5
353720,21-APR-12,20-APR-12,Tshering,,en,174.89.127.223,theriehms@sympatico.ca,15356506,000000124688766,5,5,,5
353721,21-APR-12,18-APR-12,Marwen,,fr,174.92.151.127,agdb@bell.net,15322728,000000124654506,3,3,,1
353722,21-APR-12,20-APR-12,Shiann,,en,174.88.48.192,rtmcneil@sympatico.ca,15355382,000000124689386,3,2,I found the facts and figures given too good to be true. I asked to have them in writing but was told this was not possiable as Bell just did not do it. After hanging up I committed to shaw. The very next day I received a letter from Bell showing the same figures as I had been given on the phone. The two incidents were not related as the letter was not as a result of the phone conversation. I subsequently had a young man from Bell at my door offering even a better deal but it was too late.,4
353723,21-APR-12,20-APR-12,Salvador,,en,64.231.149.24,elvisdan1310@bell.net,15349448,000000124689909,1,1,send someone who knows what he is doing my modem is now hooked up to the home phone line and the phones do not work you cannot call in nor can you call out,2
353724,21-APR-12,20-APR-12,Rod,,en,64.228.151.79,mbilodeau009@sympatico.ca,15353250,000000124703101,5,5,,5
353725,21-APR-12,20-APR-12,Ahmed,,fr,76.67.195.244,denis512@sympatico.ca,15348960,000000124696356,4,4,,4
353726,21-APR-12,20-APR-12,Aquiles,,en,65.92.188.114,stephen.snell2@sympatico.ca,15356122,000000124700384,5,5,not a thing,5
353727,21-APR-12,20-APR-12,Mildred,,fr,70.53.132.165,madeleinelabrecque@sympatico.ca,15352838,000000124685634,1,1,Je voulais canceller mon service internet. La personne qui m'a répondu m'a dit qu'il fallait l'autorisation de mon conjoint. j'ai rappelé plus tard et l'autre personne l'a fait sans problème car le service internet est à mon nom.,2
353728,21-APR-12,19-APR-12,Shashank,,en,76.69.198.41,annelimayer@sympatico.ca,15335984,000000124663262,4,4,,4
353729,21-APR-12,20-APR-12,Amine,,fr,69.159.179.78,flicmi@sympatico.ca,15349712,000000124704504,5,5,absolument rien,5
353730,21-APR-12,20-APR-12,Jorge Alberto,,en,76.68.88.153,ladykitt@sympatico.ca,15352224,000000124691127,5,5,"The broken telephone line was just what happened.  The resolution was quick, and I'm grateful for that.",5
353731,21-APR-12,20-APR-12,Oscar,,en,64.231.151.48,merrill.bogart@sympatico.ca,15353368,000000124690081,4,4,,5
353732,21-APR-12,20-APR-12,Ashwini,,en,70.31.81.218,awhynot@sympatico.ca,15347324,000000124685676,3,4,,4
353733,21-APR-12,20-APR-12,Catherine,,en,70.24.19.239,newton.rolandelilly@sympatico.ca,15353940,000000124686776,5,5,Everything went perfect.,5
353734,21-APR-12,20-APR-12,Karthika,,en,184.151.61.149,ann_timms@sympatico.ca,15347132,000000124698849,2,1,"have ENGLISH speaking reps
what is wrong with your internet service?",1
353735,21-APR-12,17-APR-12,Mohamed,,fr,70.30.182.82,raluvini@sympatico.ca,15319150,000000124626943,4,4,,5
352174,21-APR-12,20-APR-12,Antonette,,en,64.228.94.158,jeanneblais4@sympatico.ca,15351216,000000124686336,5,4,,5
352175,21-APR-12,19-APR-12,Gustavo,,en,184.146.87.147,chyba@sympatico.ca,15337264,000000124666587,5,5,Nothing very satified,4
352176,21-APR-12,20-APR-12,Heni,,fr,76.67.181.251,CynthiaLaganiere@sympatico.ca,15346524,000000124702632,5,5,rien,5
352177,21-APR-12,20-APR-12,Yosimar,,en,76.65.39.34,s.p.services@bell.net,15355476,000000124705084,2,1,,1
352178,21-APR-12,18-APR-12,Colleen,,en,74.14.131.151,elvinsk@sympatico.ca,15325940,000000124654632,3,4,Have my question/s answered or at least addressed without me having to ask repeatedly.,3
352179,21-APR-12,20-APR-12,Florence,,en,67.71.51.207,doug36@sympatico.ca,15349216,000000124694038,5,5,Satisfied no complaints.,5
352180,21-APR-12,13-APR-12,Emmanuel,,en,65.92.197.146,dwaloff@sympatico.ca,15273800,000000124560092,5,3,"The technician was sent to our home the next day and it turned out that the power supply was faulty on the modem.  The tech said this was a common problem.  Since this is the case, it might be worthwhile informing the phone support people in order that they do not spend so long trying to sort it out by other means.",5
352181,21-APR-12,20-APR-12,Jan,,en,174.91.134.32,johndoneill@sympatico.ca,15351574,000000124687577,5,5,"I have continuos problem of being disconnected from the I/net. It seems intermittant so I feel it is caused by user overload. Your tech spent a lot of time to resolve the problem including changing the modem for an identical model. The fact that follow Bell letters regarding returning the first modem suggests, when followed by an offer to provide a different capacity connection, seems to confirm a systemic connection  problem.",3
352182,21-APR-12,20-APR-12,Chandler,,en,65.92.76.150,jessmt@sympatico.ca,15351298,000000124698724,4,4,"Do not mention things like ""that representative may have made a mistake""
 ",3
352183,21-APR-12,19-APR-12,Krishnan,,en,76.70.109.154,blueeyessis@sympatico.ca,15336536,000000124678719,4,4,,5
352184,21-APR-12,20-APR-12,Shakeel,,en,74.14.147.59,cedarhaven@sympatico.ca,15348126,000000124693297,5,5,,5
352185,21-APR-12,20-APR-12,Rolando,,en,174.94.16.62,kathleen.tyminski@sympatico.ca,15351936,000000124693182,5,5,"I was totally satisfied and pleased to have a technician, Craig, who was professional and explained as he was changing things.  He has a great attitude to represent Bell. The timeliness of service was outstanding.",5
352186,21-APR-12,20-APR-12,Med Salah,,fr,184.160.217.52,cecile.brouillette@sympatico.ca,15348124,000000124697814,,,"de revoir votre systeme de livraison..(devait arriver un vendredi..et la livraison sait fait le mercredi suivant..soit 4jours de retard)
et quand on dit qu on vous envoie le collant pour retourner le modem et qu on ne le recoit pas...(j ai du faire 3 appels) et je suis encore en attente pour pouvoir vous retourner le modem que j ai recu en retard..

tous c est probleme on engendrer mon annulation avec bell..

 ",1
352187,21-APR-12,20-APR-12,Nathan,,en,70.48.1.79,candelaria@bell.net,15347954,000000124699658,5,5,,5
352188,21-APR-12,20-APR-12,Nayeem,,en,70.49.8.155,ruftara@sympatico.ca,15355394,000000124695909,3,4,Ask the technician to listen more carefully. His understanding of the nuances of English were quite poor. Explain the difference beteen MUST HAVE and CAN HAVE,3
352189,21-APR-12,20-APR-12,Emmanuelle,,fr,70.29.198.50,claude.trudeau003@sympatico.ca,15348376,000000124695213,5,5,"Mme Emmanuelle, m'a répondue adéquatement, professionnellement et avec beaucoup de patience.  Un grand merci et surtout ma situation est réglée.",5
352190,21-APR-12,20-APR-12,Samiha,,fr,174.92.160.10,730lemrose@sympatico.ca,15346488,000000124687855,5,5,,5
352191,21-APR-12,20-APR-12,Stephen,,en,70.50.62.167,mgfield@sympatico.ca,15353400,000000124702000,5,5,,5
352192,21-APR-12,20-APR-12,Karla,,en,174.89.61.220,marie.squires@bell.net,15353026,000000124704338,4,4,the only thing is that the e-mail is from wallace squires and it should read marie.squires@bell. net I am the one running the computer and it is in my name wallace squires has the account with bell.I do hope we get straightened out ,4
352193,21-APR-12,19-APR-12,Marcus,,en,174.89.197.141,randmbeaulieu@bell.net,15344038,000000124671429,2,1,I could barely make out what the person was saying due to his accent.,2
352194,21-APR-12,20-APR-12,Kim,,en,174.89.46.149,murraystovell@sympatico.ca,15353830,000000124699195,4,3,"The issue involved promises made by a previous Bell rep opn MArch 19th that have not been realized to me satisfaction.
Kim, as given me her reassurance that it will ne resolved by the next billing. ",3
352195,21-APR-12,19-APR-12,Mohamed Achref,,fr,70.52.100.191,josee_veilleux_6@sympatico.ca,15340802,000000124670045,5,5,Rien,5
352196,21-APR-12,18-APR-12,Ashish Prabhu,,en,174.88.202.30,sweetee@sympatico.ca,15333952,000000124645818,5,3,when I was told the technician was going to be at my home between 12pm and 5pm and I gave them my moms cell number so the tech could get in. The tech came at the wrong time at 8am instead and had to go to the office of our apartment and get them to find my moms cell and call her from there. They had to get home quickly to be there. Then the tech said that he could not put the extra jack into my room so I don't want to be charged the $99.00 because the didn't do it. Also he said I can not recieve the 525 high speed. I phoned bell again and was told they believe I should be able to have the 525 but because of some wiring problem going into our building and jack that I would have to go to 516 highspeed unless they can fix the wiring problem. So now I am just waiting to call bell again to find out what what I will be getting charged and which service I will be able to get. But I do appreciate all the hard work the cusomer care representative have done for me. Thank you,4
352197,21-APR-12,20-APR-12,Ines,,fr,65.95.73.196,jocelyne.tremblay22@sympatico.ca,15351504,000000124686422,3,3,,3
352198,21-APR-12,18-APR-12,Oliver,,en,174.92.49.142,pattremblay@bell.net,15331666,000000124643591,4,4,"after a second rep came on the line, he checked out a lot of things, but the end result in my opinion, my spped is no longer high speed, it has dropped downa degree or so, have no idea why this would happen. PT",5
352199,21-APR-12,20-APR-12,Aprajit,,en,70.26.18.239,JohnGall@bell.net,15346580,000000124694909,5,5,,5
352200,21-APR-12,20-APR-12,Aymen,,fr,65.93.127.147,real-suzanne@bell.net,15354938,000000124691509,5,5,,4
352201,21-APR-12,20-APR-12,Melvin,,en,70.27.0.173,rsg007@sympatico.ca,15355368,000000124704610,4,5,,4
352202,21-APR-12,20-APR-12,Luis,,en,184.148.84.160,kendeboer@sympatico.ca,15352018,000000124703850,1,,Not be so condesending,3
352203,21-APR-12,20-APR-12,Mohamed Hedi,,fr,184.144.224.104,alxq@sympatico.ca,15346984,000000124697790,5,5,,5
352204,21-APR-12,20-APR-12,Joseff,,en,174.92.123.170,ken.parsons065@sympatico.ca,15352006,000000124686881,1,4,You could have informed me I was paying $40 a month for lowest slowest Internet available.   That for all the complaining I've done over the last 18 months you could have easley satisfy my needs.,1
352205,21-APR-12,20-APR-12,Umesh,,en,70.26.178.149,gvanderbol@sympatico.ca,15350420,000000124699008,5,5,nil,5
352689,19-APR-12,18-APR-12,Jessa,,en,69.156.154.146,lisasellers@bell.net,15329448,000000124661517,5,5,everything was fine :),5
352690,19-APR-12,17-APR-12,Mariem,,fr,70.52.115.175,jeannine3425@bell.net,15314670,000000124615588,5,3, il m`a invité à lui donner des renseignents si la même condition se présentait à nouveau ce que je ferai.,5
352691,19-APR-12,18-APR-12,Sriram,,en,70.24.27.185,j.priest@sympatico.ca,15327650,000000124658109,5,5,,5
352692,19-APR-12,18-APR-12,Pascal,,fr,74.14.189.105,chadel@bell.net,15324416,000000124661132,5,5,,5
352693,19-APR-12,16-APR-12,Jamel,,fr,174.93.207.40,celinem@bell.net,15296020,000000124601325,4,5,"   Service très poli et patient.
   Délai pour la réponse trop long.
   ",5
352694,19-APR-12,17-APR-12,Emmanuel,,en,70.49.44.143,linda.caldarola@sympatico.ca,15316212,000000124634011,5,5,offer a credit for the days that my computer was not working,3
352695,19-APR-12,18-APR-12,Brad,,en,174.91.70.166,michellemitchell@sympatico.ca,15330690,000000124641182,5,5,can't think of a thing,4
352696,19-APR-12,14-APR-12,Shinoj,,en,64.231.90.247,art.barb@sympatico.ca,15278804,000000124565898,5,5,,5
352697,19-APR-12,18-APR-12,Paola,,en,70.50.181.98,rpeppler@sympatico.ca,15332922,000000124659650,5,5,,5
352698,19-APR-12,18-APR-12,Luis,,en,70.31.37.22,ncarey@sympatico.ca,15331152,000000124657693,5,5,nothing,5
352699,19-APR-12,18-APR-12,Amine,,fr,76.66.192.180,jacques.beaufort@sympatico.ca,15327718,000000124658806,3,4,essayer de comprendre que nous ne sommes pas tous des spécilalistes de l'informatique.,4
352700,19-APR-12,17-APR-12,Sukumar,,en,174.91.59.21,fbsch@sympatico.ca,15312796,000000124622131,5,5,"Your technician  was excellent, polite, a credit to Bell",5
352701,19-APR-12,18-APR-12,Mahender,,en,76.64.204.209,doris.fox@sympatico.ca,15325620,000000124662763,5,5,,5
352702,19-APR-12,18-APR-12,Celine,,en,74.15.81.151,judyreeb@bell.net,15328588,000000124652761,5,5,,4
352703,19-APR-12,18-APR-12,Mohamed Hedi,,fr,76.71.217.247,rdtheoret@sympatico.ca,15332372,000000124646425,5,4,donner plus de details,4
352704,20-APR-12,19-APR-12,Rahim,,en,184.146.120.25,rgs2000@bell.net,15344248,000000124664970,3,3,never tell the customer their wrong by stating your 12yrs. experience.,3
352705,20-APR-12,19-APR-12,Rebecca,,en,70.53.86.26,epurdy@sympatico.ca,15338618,000000124668377,1,1,Listen,1
352706,20-APR-12,19-APR-12,Walid,,fr,174.92.231.115,wapi@sympatico.ca,15346132,000000124667375,3,4,,4
352707,20-APR-12,19-APR-12,Matthieu,,en,174.88.217.179,kas15108@bell.net,15341078,000000124684644,5,5,NOTHING THE SERVICE WAS EXCELLENT. bELL SHOULD GIVE HIM A BONUS.,5
352708,20-APR-12,19-APR-12,Jyotsna,,en,65.95.49.246,ndoyle@sympatico.ca,15343202,000000124670261,5,4,"There is nothing that could have been done to improve this experience, Jyothsna was extremely helpful, polite, patient, and new how to fix the problem efficiently!",4
352709,20-APR-12,19-APR-12,Hema,,en,74.14.147.23,jdknebula@sympatico.ca,15340322,000000124680236,5,5,Nothing at all. Hema did a great job in answering my request. She is a keeper.,5
352710,20-APR-12,19-APR-12,Ajay,,en,184.151.61.151,fenigo@bell.net,15338790,000000124682984,1,1,"I talked to 6 or 7! representatives during this and the following call and noone could resolve my issue. I am without Internet (currently using the Hotspot from my iPhone) for over 36 hours now. I was on the phone for over 1 hour last night. I am very disappointed that this hasn't been resolved yet and would like to find out how you are going to compensate me for my lost time. I would also like to know who I should be writing a letter to express my disappointment. From the numerous conversations I had with your representatives last night I suspect that there is a problem with how your system is set up since you were confused with my new phone number (519-579-9581). I don't think it's 'attached' properly to my account. My old phone number (519-954-7877) is no longer with Bell and has been transfered to a new address for my business yet upir representatives were bringing it up last night. 
I hope this is resolved quickly. Please advise.
Sincerely,
Jana Campbell",1
352711,20-APR-12,19-APR-12,Florence,,en,74.14.157.181,edingram@sympatico.ca,15338456,000000124676608,5,4,"Actually my initial contact was April 16. The e-mail address I have used for 10+ years was suddenly marked suspended. Because of a ridiculous account situation created by BELL, the problem could not be resolved at the 310-SURF level. The rep at that time basically told me to deal with it and call corporate at 1-888-239-0039. For three days my calls were not returned, and I thought my e-mail was going to be shut down
On April 19 I phoned 310-SURF and explained the problem again. This time the rep was 'Fantastic'. She acknowledged the problem was due to BELL but could not be resolved at her level. But this time she said she would work to contact the people who could help. It took her 2 hours of effort, and several calls back to me to reassure she was still working to help, and eventually the problem was resolved to my satisfaction. The rep I dealt with April 19 is to be commended. The one I dealt with April 16, not so much. I hope this feedback helps. ",4
352712,20-APR-12,18-APR-12,Anne,,en,67.70.204.155,larita.mc@sympatico.ca,15329184,000000124640716,5,5,,5
352713,20-APR-12,19-APR-12,Edgar,,en,38.116.192.101,tracey.niejadlik@sympatico.ca,15345852,000000124678171,5,5,nothing,
352714,20-APR-12,18-APR-12,Preety,,en,65.93.118.87,gloucester@sympatico.ca,15326852,000000124641286,5,4,Difficulty communicating.,5
352715,20-APR-12,18-APR-12,Neha,,en,65.92.66.183,gn.lapointe@sympatico.ca,15326866,000000124654679,3,1,Provide the follow up you said you would!,1
352716,20-APR-12,19-APR-12,Alejandro,,en,70.29.7.163,kevin.neville@sympatico.ca,15341220,000000124680794,4,5,"When I first called your call centre, someone should have checked my usuage instead of suggesting ""my grandkids may have been using it"" Your internet servive, was excellant",4
352717,20-APR-12,19-APR-12,Silvia,,en,65.95.145.111,janerowan6@sympatico.ca,15340195,000000124672037,5,5,,5
352718,20-APR-12,19-APR-12,Murali,,en,184.146.171.148,diet811ang828@bell.net,15338096,000000124675689,1,,hier peopel speek englisch,1
352719,20-APR-12,19-APR-12,William,,en,174.93.113.3,pegkelly@sympatico.ca,15343664,000000124678672,5,5,nothing,4
352720,20-APR-12,19-APR-12,Brendan,,en,76.67.187.90,LDaw@bell.net,15335318,000000124667228,5,4,it was fine,5
352721,18-APR-12,17-APR-12,Ahmed,,fr,65.94.246.109,ypantzopoulos@bell.net,15322104,000000124617422,5,4,"baisser vos prix, peut-être?
merci quand même, M. Ahmed a été très serviable
bonne journée
Yolanda Pantzopoulos",4
352722,18-APR-12,17-APR-12,Julie,,en,74.12.45.131,edward.whiteway@sympatico.ca,15312416,000000124623217,5,5,I can not think of anything to add at this time.  Julie was extremely couteous and helpful.  Julie is a credit to the Bell company.  We have all our services with Bell.  It is great to be with an excellent provider as Bell.  All the best from Ed and Glenys Whiteway.,5
353215,18-APR-12,17-APR-12,Zaid,,en,67.70.129.48,ltchenel@sympatico.ca,15316494,000000124631061,5,5,,5
353216,18-APR-12,17-APR-12,Afef,,fr,206.162.138.111,okania@sympatico.ca,15318334,000000124615727,5,5,meilleur son problème de ligne,5
353217,18-APR-12,17-APR-12,Farhana,,en,70.27.71.20,bpark@bell.net,15310346,000000124623412,4,4,"Improve the quality of communication between your operative and the outside world. I have called 310-SURF in the past and repeatedly have had to request someone talk louder, or call me back. I must indicate that this is a problem with the apparatus, used at your end,  and not the operator using it.",4
353218,18-APR-12,17-APR-12,Houda,,fr,174.92.231.142,emma2009@sympatico.ca,15312562,000000124624980,5,5,,5
353219,18-APR-12,17-APR-12,Mohammed Zaid,,en,184.144.6.32,sberge@bell.net,15320198,000000124616705,5,5,"Your representative was polite, patient, and kind.  I couldn't have asked for anyone better.  Your telephone support is one reason I stay with Bell.",5
353220,18-APR-12,17-APR-12,Mahmoud,,fr,69.156.122.107,pierre.deschene@sympatico.ca,15318826,000000124629923,5,1,,5
353221,18-APR-12,17-APR-12,Amine,,fr,69.156.122.107,pierre.deschene@sympatico.ca,15318828,000000124630843,5,5,,5
353222,18-APR-12,17-APR-12,Juan,,en,69.158.65.230,p40e@sympatico.ca,15318428,000000124631534,5,5,,5
353223,18-APR-12,16-APR-12,Radhika,,en,69.158.140.253,doucetj@sympatico.ca,15297518,000000124612477,5,5,Everything was great,5
353224,18-APR-12,17-APR-12,Jamie,,en,64.231.60.118,rl.smith@sympatico.ca,15319552,000000124619272,1,1,"My problem still persists. I am unable to get and sustain a download speed which will support streaming video. I am paying for high speed internet and was told that represents 5.0 Mbps. In the evenings, while I'm trying to watch a baseball game, the speed fluctuates so dramatically that the action stops and starts constantly and I have seen speeds of less than 1.0 Mbps. Not sufficient to support streaming video.",1
353225,18-APR-12,17-APR-12,Ashley,,en,184.148.114.75,carts1@sympatico.ca,15310676,000000124634904,5,5,,5
353226,18-APR-12,14-APR-12,Saifuddin,,en,76.67.196.22,eporp@sympatico.ca,15280596,000000124562338,5,5,,5
353227,18-APR-12,17-APR-12,Luis,,en,70.26.50.128,barbara.taylor092@sympatico.ca,15309912,000000124637302,5,4,Nothing,5
353228,18-APR-12,08-JAN-12,Aleem,,en,70.24.17.20,michael58@bell.net,14533127,000000122412165,5,4,,5
353229,18-APR-12,17-APR-12,Juan,,en,74.14.35.23,incansa@sympatico.ca,15314134,000000124638622,1,1,,2
353230,19-APR-12,17-APR-12,David,,en,67.69.36.201,fmarreiros@sympatico.ca,15312904,000000124635684,3,2,Improve customer wait times,2
353231,19-APR-12,18-APR-12,Sonia,,fr,65.92.252.219,robert.bourgeois1@bell.net,15332676,000000124643660,5,4,"je suis revenu client chez vous depuis 1 an et dernièrement j'ai eu problème de facturation et cette journée je suis rester 2 1/2 hrs au téléphone pour régler ma facture unique.Et j'ai été bien servie a tout les services comme cellulaire j'en ai (2) et aussi télévison et internet tout a été régler mais après 2 1/2 hrs au téléphone.Hier encore du trouble avec mon internet je l'ai perdu pour 2 jrs car quelqu'un a pas fait sa job.J,ai canceller ma ligne téléphonique et rajouter un celluaire selon sugestion d'une personne chez vous rajouter nouveau forfait en même temps et que j'aurais pas de trouble .Oups suprise hier perdu  mon internet et suis très faché de tout ca .J,ai passé encore 1 1/2 hrs au téléphone pour régler rien car je perds internet pour 2 jrs et que mon fils a besoin pour travaux scolaire et a été obliger d""aller chez copain.Ce n'est pas les premières erreurs et commence a être tanner et beaucoup.Jai 62 ans et aime pas changer service pour rien mais la il y a une limite .Je commence a regarder ailleur pour internet et télévision pas parce que ca marche pas bien j'adore vos services quand ca marche et serais le premier a les vanter car ca vas bien ce sont les factures tout croche et les erreurs de certaine personne que je déteste et surtout perdre mon temps a parler a différant services .Je regarde présentement shaw tv avec leur nouvel internet et pour cellulaire ont a contrat .Je suis au stade de regarder .Je ne sais pas si je vais avoir un retour de ce que j'écris car je pense que je ne suis pas le seul .
merci de m'écouter chose que je me pose des questions voir a quel point vous regardez",3
353232,19-APR-12,18-APR-12,Manoranjith,,en,65.95.153.245,klewis001@sympatico.ca,15328958,000000124660528,4,4,slight difficulty understanding rep ,4
353233,19-APR-12,18-APR-12,Danny,,en,65.95.149.106,robertmckerral@sympatico.ca,15332712,000000124657465,5,5,None,5
353234,19-APR-12,18-APR-12,Patrick,,en,70.27.188.217,billiebob@bell.net,15323762,000000124647171,5,5,,4
353235,19-APR-12,18-APR-12,Joan,,en,76.71.53.13,jwhayes@sympatico.ca,15328656,000000124651498,4,4,,
353236,19-APR-12,18-APR-12,Simon,,fr,70.51.203.63,madeleine.simard056@sympatico.ca,15329884,000000124649347,5,5,,5
353237,19-APR-12,16-APR-12,Oscar,,en,174.89.40.202,ppcameron@sympatico.ca,15305012,000000124599991,5,4,,5
353238,19-APR-12,18-APR-12,Wayne,,en,70.24.166.18,bapa@sympatico.ca,15323496,000000124646601,1,2,Connect me with somebody that I can understand and knows his job well,2
353239,19-APR-12,15-APR-12,Imed,,en,76.68.188.131,victor.batty@sympatico.ca,15293234,000000124582413,5,5,None. Everyone I spoke to was very attentive and took the necessary action and fixed the problem. Thanks!,5
353240,19-APR-12,18-APR-12,Xenia,,en,76.69.35.54,kwma@sympatico.ca,15329072,000000124649611,4,4,"It took so long to rectify the problem, but it ultimately was.",4
353241,19-APR-12,18-APR-12,Caroline,,en,70.26.4.143,hughes_family1@sympatico.ca,15327436,000000124661565,5,5,Not a thing--the help was spot-on.,5
353242,19-APR-12,16-APR-12,Carrie,,en,76.64.107.100,altimahen@bell.net,15294352,000000124589855,5,5,Everything is good,5
353243,19-APR-12,18-APR-12,Reina,,en,70.51.108.133,peterquan@sympatico.ca,15331834,000000124660182,5,4,,5
353244,19-APR-12,18-APR-12,Kanchana,,en,70.30.145.211,sjaap@sympatico.ca,15333512,000000124644718,5,5,,5
353245,19-APR-12,18-APR-12,Mithila Maraj,,en,76.71.93.46,asimunic@sympatico.ca,15323336,000000124652668,5,4,I cannot complain mathid has the patience of Jove. She is great dealing with seniors especially me.,5
353246,19-APR-12,18-APR-12,Ferdaous,,fr,70.55.118.234,perusse.dube@sympatico.ca,15331796,000000124653685,5,5,,5
353247,19-APR-12,15-APR-12,Pierre,,en,76.68.91.216,b.lindow@bell.net,15287160,000000124578806,5,5,,5
353248,20-APR-12,18-APR-12,Marina,,en,174.92.54.88,wubs16@bell.net,15334956,000000124658272,5,5,,5
353249,20-APR-12,19-APR-12,Iris,,en,184.144.79.51,jamesgriffith_2@sympatico.ca,15340154,000000124670482,4,4,,3
353250,18-APR-12,12-APR-12,Aleem,,en,65.95.189.48,wbrothwell@sympatico.ca,15271874,000000124535400,4,4,"The person said he would phone and give me the tracking number for the package you were sending me. He did not, and I experienced problems in obtaining my package.",4
353251,18-APR-12,17-APR-12,Dinesh,,en,65.93.198.137,ryandgill@bell.net,15319958,000000124631446,1,3,"Have people that speak clear english. Pain in the ass trying to understand the people, and having to keep asking them to repeat everything",2
353736,20-APR-12,19-APR-12,Celine,,en,70.53.103.65,norncastle@sympatico.ca,15343314,000000124680349,4,,Rely less on technology and electronic loops and more on real people instead.,3
353737,20-APR-12,17-APR-12,Udale,,en,70.27.68.129,don.anne@sympatico.ca,15312106,000000124625023,4,5,Advised what the procedure was for payment of bill online.  Could not have been done without the assistance of the bell rep.,4
353738,20-APR-12,19-APR-12,Houssemeddine,,fr,70.55.210.100,paulcournoyer2@sympatico.ca,15343616,000000124683898,3,3,,5
353739,20-APR-12,19-APR-12,Salwa,,fr,65.93.4.163,gerard.leclaire@sympatico.ca,15339174,000000124673005,5,5,Rien,5
353740,20-APR-12,19-APR-12,Klai,,fr,70.55.210.100,paulcournoyer2@sympatico.ca,15343618,000000124684000,4,4,interruption  frequente du service,4
353741,20-APR-12,17-APR-12,Meher,,fr,174.93.224.238,gisim@sympatico.ca,15313460,000000124634946,1,1,"reactivation a la date prévu
Activation a la premièere appel de service
Activation a la deuxième appel de service
L'activation a été fait par le superviseur a la 3 appel de service",1
353742,20-APR-12,19-APR-12,Katlin,,en,74.12.95.31,sheila.halls095@sympatico.ca,15344918,000000124676760,4,4,,5
353743,20-APR-12,13-APR-12,Mel,,en,184.148.84.224,sheilap@sympatico.ca,15277232,000000124554126,4,4,"53.95    -10.00 =43.95
43.95    -5.00 =38.95 ??
One time only rental of modem
King #124504910...Please Verify",4
353744,20-APR-12,18-APR-12,Mireille,,en,75.119.246.148,jamieduncan@bell.net,15327802,000000124661231,1,1,YOU CAN'T IMPROVE - YPUR SERVICE AND ATTITUDE SUCKS,1
353745,20-APR-12,19-APR-12,Hazyl,,en,76.68.234.114,agraudins@sympatico.ca,15335634,000000124673468,4,4,You could have designed the e-bill to be more user friendly with a portion to be retained by the bank.,3
353746,20-APR-12,19-APR-12,Ameer,,en,174.91.152.180,carollammers@sympatico.ca,15336954,000000124683300,5,5,,5
353747,20-APR-12,19-APR-12,Dwayne,,en,173.32.160.120,DARRAH1@sympatico.ca,15335248,000000124672486,4,1,"Because of poor information about Bell high speed internet, I cancelled my service.Look at your records back from December. I do not think I should have to pay one month's cancellation fee!
I have been a Bell customer for over 40 years.I don't like your outsourcing!",2
353748,20-APR-12,18-APR-12,Ali,,en,70.52.141.92,tm.pinter@bell.net,15334336,000000124654763,5,5,"Great service, thank you",5
353749,20-APR-12,19-APR-12,Cara,,en,70.26.103.3,lathi@sympatico.ca,15341514,000000124681950,4,4,,5
353750,20-APR-12,17-APR-12,Med Amine,,fr,70.53.143.65,beauchamp.diane@sympatico.ca,15310016,000000124628928,1,1," Rappeler moi je veux déposer une plainte 
819-771-0893",1
353751,20-APR-12,19-APR-12,Padmanaban,,en,65.92.95.216,christine.james@sympatico.ca,15337252,000000124684094,4,4,,5
353752,20-APR-12,17-APR-12,Hssen,,fr,70.29.254.19,rejean.guilbeault@sympatico.ca,15319354,000000124637908,5,5,Continuer l'excellent travail,5
353753,20-APR-12,19-APR-12,Janani,,en,70.29.130.214,stanirene@sympatico.ca,15345190,000000124669583,4,4,,4
353754,20-APR-12,19-APR-12,Salvador,,en,70.51.225.18,j.craven@bell.net,15340004,000000124680555,3,4,Bell tech. percons are not consistent with advice.,2
353755,20-APR-12,18-APR-12,Ericka,,en,174.142.32.173,gilliandonvito@sympatico.ca,15326804,000000124656152,4,5,"Found a solution the first time I called. The line went dead  when I was speaking to Grace and no one called me back, had to start the entire process over again",4
353756,20-APR-12,19-APR-12,Mitchell,,en,70.49.75.251,charpentier.4@sympatico.ca,15337150,000000124670650,5,5,Nothing more needs to be done. ,5
353757,20-APR-12,14-APR-12,Ferdaous,,fr,76.69.172.131,ppouliot63@sympatico.ca,15284424,000000124574368,5,4,rien,5
353758,20-APR-12,19-APR-12,Marcos,,en,184.146.153.81,wilma.bloye@sympatico.ca,15346254,000000124666828,5,5,,4
353759,20-APR-12,16-APR-12,Moncef,,fr,174.94.77.36,MARIAMASTROSTEFANO4@sympatico.ca,15293820,000000124604770,5,5,,5
353760,20-APR-12,19-APR-12,Kishore,,en,70.30.52.130,cemcintyre@sympatico.ca,15337076,000000124684137,4,4,,4
353761,20-APR-12,15-APR-12,David,,en,70.55.45.76,gclimenhaga@sympatico.ca,15288924,000000124581030,5,5,Nothing really. David was extremely helpful and able to deal with the problem with ease and in very little time. So glad that he was there when I need someone to help,5
353762,20-APR-12,19-APR-12,Rodolfo,,en,74.15.62.203,rakobowchuk@sympatico.ca,15344026,000000124683782,5,5,resolved the issue on the first call.  This was the third.,4
353763,20-APR-12,19-APR-12,Afef,,en,74.14.161.158,armandes@sympatico.ca,15336076,000000124670683,3,2,,2
353764,20-APR-12,19-APR-12,Casey,,en,70.31.99.217,lorraine.tizzard@sympatico.ca,15341830,000000124673873,4,5,Is it possible to delete the automatic charge next year before it comes on my bill.  Thank you.,5
353765,20-APR-12,19-APR-12,Alex,,en,70.24.24.242,donlora@sympatico.ca,15338202,000000124666364,4,4,,3
353766,20-APR-12,18-APR-12,Hector,,en,65.94.48.9,d.nik@sympatico.ca,15324980,000000124649157,5,5,,5
353767,20-APR-12,17-APR-12,Alex,,en,76.67.119.239,hedy.fordham@sympatico.ca,15313868,000000124637812,5,5,,5
353768,20-APR-12,17-APR-12,Sondes,,fr,70.51.5.120,therese.boucher062@sympatico.ca,15321296,000000124626754,5,5,Le tout a été complet,4
353769,20-APR-12,18-APR-12,Jacqueline,,en,184.147.207.125,tnhbaba@sympatico.ca,15334343,000000124643661,4,5,understanding terminology,5
353770,20-APR-12,19-APR-12,Elyes,,fr,69.159.91.159,auclair4@sympatico.ca,15336156,000000124682237,5,5,Je suis déçu des frais de 2$ pour les envois papier pour les factures. J'aimais cette façon de faire et j'ai dut la canceller pour évoiter des frais.,4
353771,20-APR-12,19-APR-12,David,,en,67.68.63.58,maple.rock@sympatico.ca,15342138,000000124665774,5,4,Can't think of anything.  ,4
353772,20-APR-12,19-APR-12,Nidhal,,fr,184.144.41.106,emilienne@bell.net,15338578,000000124668704,3,3,Je ne viens pas a bout d envoyer ou de recevoir des courriels.  ,5
353773,20-APR-12,19-APR-12,Juliio,,en,65.93.176.14,rahe@sympatico.ca,15344008,000000124680030,5,5,Everything was alright,5
353774,20-APR-12,19-APR-12,Mohamed,,fr,76.68.232.81,babesdornea@bell.net,15336236,000000124665205,5,5,,5
353775,20-APR-12,14-APR-12,Imed,,en,70.27.61.201,tom_clubb1@bell.net,15285926,000000124567434,4,4,better explain what they are doing to those of us who have no or little understanding on how our computer works,4
353776,20-APR-12,19-APR-12,Srinivas,,en,50.100.148.137,linda_ralph@sympatico.ca,15341702,000000124677495,5,5,,5
353777,20-APR-12,18-APR-12,Julie,,fr,174.91.239.110,hherard@sympatico.ca,15327310,000000124646439,5,5,"Aucunement, Julie était a l'écoute de mes besoins et a rapidement résolu la situation.  J'aimerai bien refaire affaire avec cette conseillière dans le futur. Merci Julie et bravo pour ton excellent travail!",5
353778,20-APR-12,19-APR-12,Alex,,en,70.27.134.13,eroluransel@bell.net,15338642,000000124680968,2,2,I like to have canadian employee to deal my problem.When I come back bell.int.service few weeks ego thay promis me good service but not true.,2
353779,21-APR-12,19-APR-12,Mike,,en,174.95.95.121,tjmdjj@bell.net,15345772,000000124674901,5,5," A technician is scheduled to come on Sat. April 21,2012.",5
353780,21-APR-12,17-APR-12,Evan,,en,208.98.233.6,james.rankin@sympatico.ca,15314384,000000124618301,4,4,,4
360040,30-APR-12,29-APR-12,Oscar Ernesto,,en,76.70.103.43,cgberfelz@sympatico.ca,15437569,000000124885638,4,4,Having someone in Canada to talk to.,4
360041,30-APR-12,27-APR-12,Stedman,,en,184.145.86.113,jparseneault@sympatico.ca,15422924,000000124860657,5,5,Stedman was very helpful and knowledgeable.  ,4
360042,30-APR-12,26-APR-12,Mohsen,,fr,70.55.132.154,martel.leo@bell.net,15412472,000000124837053,1,1,vous  n'avez pas  réussi installez le modem sa fait une semaine  que je n'ai-pas d'internet  et je demande  une  diminution sur mon conte  d'internet ??on a du personnel compétent  au Québec pour résoudre  nos problèmes    ?????????,1
360043,02-MAY-12,01-MAY-12,Pascal,,en,70.51.97.140,nmsimikic@sympatico.ca,15448940,000000124929715,5,4,,4
360044,02-MAY-12,01-MAY-12,Brendan,,en,70.30.135.254,astretten@sympatico.ca,15443296,000000124931247,3,3,Please email me ASAP the NEW details of my Internet account.  About 2 mo ago you gave me an extra 40-GB (Usage Insurance) free for 12 mo. is this continuing? ,3
360045,02-MAY-12,01-MAY-12,Ramzi,,fr,70.30.205.86,etienne.r@sympatico.ca,15445256,000000124935865,5,5,experience positive mr ramzi a solutionne mon probleme des le debut il a vu le probleme eb un tour de main mon probleme resolu bravo et merci a lui,5
360046,02-MAY-12,01-MAY-12,Leila,,fr,76.68.242.182,gracine64@sympatico.ca,15445800,000000124924760,3,4,,4
360047,02-MAY-12,01-MAY-12,Andrea,,en,70.51.220.109,garydal@sympatico.ca,15445536,000000124922138,4,5,The wait getting to help,4
360048,02-MAY-12,01-MAY-12,Christopher,,en,174.93.87.71,loree.calhoun@sympatico.ca,15447754,000000124925186,4,4,sometimes the accent of the representative was hard to understand. Had to repeat himself a few times,4
360049,02-MAY-12,01-MAY-12,Harathi,,en,174.93.85.14,pmvm99@sympatico.ca,15449446,000000124917805,1,1,"Do your job properly. I have 2 internet services. One at my home since 2000 or before, and another one for my son attending university at his apt. I called twice to make sure that you disconnect my son's internet since he completed the study and no longer needed the service at the apt he is staying at. I even had one of your loyalty agent calling in to inquire why I am disconnecting the service and went throuhg the same explanantion for the third time and made sure that the correct order is placed for disconnection.... and he even assured all is in place properly..  But then what do you do?.. you $$#$%#$ disconnected my home internet.. and even better, you did not even disconnect the service at the other location..and when I called in the agent in Philippines has no clue what so ever.. (I am so angry) I spent 2 hours with this person, repeating the same info over and over.. After many questions and answers back and forth and, long hold, she was asking me to disconnect the modem and connect it on a different jack in the house.. I mean come on.. I even told her I was using the computer until 2 AM the previous night.. She kept on repepating some of the same questions again.. finally I hung up and called second time to discuss with someone else.. I knew based on the discussion you really ""screwed it up"".. Do the process properly.. why does it have to be so difficult.. and moreover I was told that you are not able to connect my internet for another 48 hours due to process.. 

From the hello I knew the first 2 agents handled my call will not be able to help me.. I told the first agent when I called 310-surf, the recording is stating that the office is called.. I told her it does not make sense since as a customer I should have the option for tech support, where tech support should be open 24 hrs. She just said I called the business office.. She was not listening and understanding what I said. After I went over my concern with my internet, she said she needs to put me through to internet centre.. In any case, very bad experience.. you will not sustain customers if you continue with service like this.. Wanted to say more however the more I talk the more angrier I get.. so I think I said enough.. (Sorry, I did not mean to take it on you.. ).. You should not ask your customers the next question after an experience like this.. Bell really needs to look at the way they sending the business to offshore.. Especially when there is language barrier.. Bell continue to lose customers because of this and will continue to lose customers more (simply because the agents are not able to articulate their thoughts and communicate properly when having discussion with customers..) ",
360050,02-MAY-12,01-MAY-12,Chenrup,,en,70.51.175.210,rkiley@sympatico.ca,15449876,000000124928019,2,,i still have the problem so i guess i will have to look for another e mail server as bell mail is realing on hotmail and it is causing problems,2
360051,02-MAY-12,01-MAY-12,Jason,,fr,70.29.245.11,plcote@bell.net,15449434,000000124921154,1,1,"Respecter vos engagements et paroles lors des communications précédentes. Vous faite de la fausse représentation, ce qui est illégale et sans éthique.",1
360052,02-MAY-12,01-MAY-12,Wayne,,en,70.26.2.155,raymond.v@sympatico.ca,15449670,000000124923540,5,4,,5
360053,02-MAY-12,01-MAY-12,Lorrey,,en,174.94.47.249,awhitehorn@sympatico.ca,15443336,000000124932236,1,2,Actually had someone who understood the nature of the repeat of the problems affecting my nieghbours and me for two days and nights and provided meaningul information on the cause and the real times to fix all of the problems and then not ask me to stay home on two days and yet failed to have Bell personnel show up at the appointed time.,1
360054,02-MAY-12,01-MAY-12,Marina,,fr,76.68.234.212,peter.gasser@sympatico.ca,15449312,000000124929952,5,5,"rien, l'assistante était vraiment  très professionnelle et gentille, merci",5
360055,02-MAY-12,01-MAY-12,Jihene,,fr,184.146.252.132,nlap@sympatico.ca,15448938,000000124922240,5,5,,5
360056,02-MAY-12,01-MAY-12,Karen,,en,70.26.43.214,arnold.hollen@sympatico.ca,15443246,000000124926788,2,1,,3
360057,02-MAY-12,01-MAY-12,Sooraj,,en,184.147.220.29,lairdmc.kenzie@sympatico.ca,15447414,000000124921401,5,5,nothing,5
360058,02-MAY-12,01-MAY-12,Pierre,,en,70.24.111.247,rbader@sympatico.ca,15449678,000000124930207,4,4,Understand the Firewall settings for the 2Wire modem,4
360059,02-MAY-12,01-MAY-12,Irving,,en,174.88.202.34,bkaster0405@bell.net,15443638,000000124918100,5,3,,4
360060,02-MAY-12,01-MAY-12,David,,en,174.89.192.16,jbuchan@sympatico.ca,15446502,000000124919596,4,4,,4
360061,02-MAY-12,01-MAY-12,Igor,,en,76.67.205.24,dorrance@bell.net,15444902,000000124923386,5,5,Nothing,5
360062,02-MAY-12,01-MAY-12,Amine,,fr,76.64.89.145,pe.bedard@sympatico.ca,15449276,000000124920217,5,5,,5
360063,02-MAY-12,24-APR-12,Aria,,en,174.95.17.7,djwasserman@sympatico.ca,15385930,000000124774067,3,3,Not changed our services without permission!!!!,2
360064,02-MAY-12,01-MAY-12,David,,en,70.27.47.235,maric2@sympatico.ca,15448130,000000124927797,5,5,,5
360065,03-MAY-12,27-APR-12,Alvin,,en,70.27.1.109,haymanproductions@sympatico.ca,15421748,000000124855971,5,5,"Mary was amazing and patient, she listened to our request and offered suggestions when necessary!
Mary helped resolve all of our issues with the highest level of competence! I am very please with the service she offered!  Nancy Hayman",5
358549,29-APR-12,28-APR-12,Henry,,en,74.14.15.110,ybon@bell.net,15436449,000000124865630,4,4,,4
358550,29-APR-12,28-APR-12,Rahali,,fr,70.48.3.254,rclacelle@sympatico.ca,15434573,000000124876356,4,4,,5
358551,30-APR-12,27-APR-12,Hassiba,,fr,41.228.198.214,rejean.boissonneault@sympatico.ca,15426590,000000124850418,5,5,Merci et bonne continuation. ,5
358552,30-APR-12,23-APR-12,Mahmoud,,fr,184.144.195.238,michebell11@bell.net,15376668,000000124757832,4,5,J'ai eu plus de service que je ne demandais alors c'est parfait comme cela!,5
358553,30-APR-12,29-APR-12,Melvin,,en,74.12.188.176,honey.kane@sympatico.ca,15438981,000000124883980,5,5,"Technition was wise enough to get another person Ey07787  Ref #10313813 (
Grace) to help me.  Very cabable
",5
358554,30-APR-12,29-APR-12,Dawood,,en,69.159.61.236,bill.lang@sympatico.ca,15437279,000000124879354,3,2,"Problem appeared to be rectified, however, later the box re-=appeared and
is still appearing from time to time.
Security System, however, indicates that
everything is okay.    Please advise.",4
358555,30-APR-12,29-APR-12,Amine,,en,174.88.228.200,baba243@sympatico.ca,15437135,000000124886414,4,5,,4
358556,30-APR-12,26-APR-12,Twinx,,en,70.27.28.208,debbie.lutchman@sympatico.ca,15407742,000000124817809,5,5,,5
358557,30-APR-12,29-APR-12,Sooraj,,en,70.50.186.13,drozmond@sympatico.ca,15438205,000000124885999,5,3,"if you are my providor then your techs should be able to look after things that go onto your system, ie: routers, voip.
Perhaps a minimal monthly charge ($2.00) could offset your cost and also maybe make lt's of extra money for the company. 
Your personell are already answering the call, make it one stop affair then you add value to BELL!",3
358558,30-APR-12,26-APR-12,Susy,,en,184.146.98.6,ameera.a@sympatico.ca,15405562,000000124818566,4,4,Not to reduce my internet access from 20GB to 2 GB then we received a warning of reaching the limits of 2 GB. It was corrected any way.,4
358559,30-APR-12,26-APR-12,Mohd,,en,204.101.237.139,gtheresa@bell.net,15409392,000000124819379,4,4,,4
358560,30-APR-12,23-APR-12,Kris,,en,69.156.3.185,spingvalefarm@bell.net,15380500,000000124742701,3,4,you did what i asked Thanks,5
358561,30-APR-12,29-APR-12,Paul-Henri,,en,70.24.148.11,bev.archer@sympatico.ca,15437243,000000124884501,4,3,,5
358562,30-APR-12,27-APR-12,David,,en,184.151.61.208,john.somerset@sympatico.ca,15422792,000000124854450,4,2,"Bell should allow me to retain my present email address, and Bell Security, without retaining Internet, as I use a Turbo-stick,and Bell wireless and therefor still use Bell as my internet supplier.
We have a Bell Bundle with Telephone, Television,Internet and Wireless,and have been Bell customers since 1965.I do not understand why I cannot retain my present email address, used for many  years and known by my contacts world wide, with out.I was very happy with your agent, but unhappy with Bell.   ",3
358563,30-APR-12,27-APR-12,Mary,,en,72.38.193.228,nbeauchamp_19@sympatico.ca,15425388,000000124842680,5,5,"nothing, the individual was very professional, courteous and helpful",5
358564,30-APR-12,23-APR-12,Karen,,en,198.20.32.117,emarentette@sympatico.ca,15370320,000000124757226,2,4,clearer instructions,2
358565,30-APR-12,26-APR-12,Abid,,en,70.49.72.127,gabe1946@bell.net,15408908,000000124818286,5,4,,5
358566,30-APR-12,27-APR-12,Anusha,,en,65.95.182.215,gjshepard@sympatico.ca,15421414,000000124852597,4,4,Nothing I can think of at the time. Problem was discovered and the replacement part came today and the email and web is working fine.,5
358567,30-APR-12,24-APR-12,Luis,,en,184.144.68.151,hammon@sympatico.ca,15387700,000000124777675,1,2,"The problem I had is a slow computer, Ispoke to Gerard on tyhe Chat Line and he determinedafter doing a LIne Profile that I had problems on the line and that it would be fixed whithin 24 to 48 hours. Although it seemed to improve temporarily it is back to the slow way and it tokk 5 minutes to get my emails from the bell mailbox and all 5 e-mails were short in text.We also called bell to find out when the technition would come and where told he will be there on Monday morning between 8am and Noon that was April the 23rd we have not seen him yet. Maybe Cocego could give me better service. 
                  Helmut Ammon ",
358568,30-APR-12,27-APR-12,Radhika,,en,64.231.224.24,r.dharris@sympatico.ca,15426322,000000124848968,4,4,,4
358569,30-APR-12,29-APR-12,Ibtissam,,en,65.93.46.161,izzy-007@bell.net,15439101,000000124880221,5,5,nothing,5
358570,30-APR-12,28-APR-12,Asra,,en,67.71.64.194,graveljp@sympatico.ca,15431093,000000124866519,4,4,,4
358571,30-APR-12,28-APR-12,Kyle,,en,67.70.207.14,dwhiting1@sympatico.ca,15430403,000000124872020,5,5,quicker on accessing account information and response.,4
358572,30-APR-12,28-APR-12,Kyle,,en,67.70.207.14,dwhiting1@sympatico.ca,15430405,000000124872334,5,5,faster access to my information as required,4
358573,30-APR-12,12-APR-12,Salvador,,en,174.95.115.28,jas30@sympatico.ca,15265522,000000124538051,1,1,"Rather than play with my plans, which created more problems, fix the problem I was calling about.  I will be calling again tomorrow, this is unacceptable.  As well dealing with overseas operators is what created this issue in the first place.  I am really not impressed with Bell's service.",1
358574,02-MAY-12,01-MAY-12,Grace,,en,70.27.1.81,patricia.sheridan@sympatico.ca,15449170,000000124935443,4,4,Get the correct name of the representative!,4
358575,02-MAY-12,28-APR-12,Hayett,,fr,174.93.241.43,dogelin@sympatico.ca,15430263,000000124862292,5,5,,5
358576,02-MAY-12,01-MAY-12,Iris,,en,64.229.137.125,margpell@sympatico.ca,15448110,000000124931465,5,5,"nothing , they really knew what they were doing . The lead person was the best. zhe realyy knw his stuff and answered all my questions . ",5
358577,02-MAY-12,28-APR-12,Sana,,fr,174.93.241.43,dogelin@sympatico.ca,15430265,000000124863442,5,5,,5
358578,02-MAY-12,01-MAY-12,David,,en,70.27.41.8,amlin911@sympatico.ca,15443086,000000124917954,2,3,"When I tried to explain the problem was not with my system it was with your line to my home she stated that we would have to test it first.Well after wasted time it was your line to my house.
The irony of it all was I called your line locate company because I was doing some trenching and did not want to cut any underground lines.When the locating company hooked up there sensors they knocked my Internet line off in your connection box at the roadside.",2
358579,02-MAY-12,01-MAY-12,Sudheer,,en,70.31.106.41,rmmcpherson@sympatico.ca,15449894,000000124927361,4,3,Everything worked out fine when Sudheer called back May 2nd to complete the task. He was efficient and easy to deal with and I apprciate the time he took to fix the problem.,4
358580,02-MAY-12,01-MAY-12,Patrick,,fr,70.53.219.194,alrousseau@sympatico.ca,15443056,000000124925424,5,5,Rien de mieux que ce qui a été fait Merci!,5
358581,02-MAY-12,01-MAY-12,Mohamed Amine,,fr,70.29.253.162,lapioche@bell.net,15447426,000000124933187,5,5,rien tout était parfait,5
358582,02-MAY-12,26-APR-12,Khouloud,,fr,69.157.190.243,lrickerttttt@sympatico.ca,15411918,000000124820054,5,4,,4
359067,02-MAY-12,01-MAY-12,Ammar,,fr,184.144.185.73,francoisgagnon10@sympatico.ca,15445428,000000124934366,5,5,Je trouve bizarre qu'il faille se battre pour obtenir satisfaction. Cela a pris 3 mois pour obtenir ce que nous recherchions. Une chance que vos conseillers supérieurs sont compétents.,4
359068,02-MAY-12,01-MAY-12,Lorraine,,en,184.146.84.196,barrypeggy@bell.net,15443414,000000124918860,2,2,never switched to bell,1
359069,02-MAY-12,01-MAY-12,Gilberto Jose,,en,184.145.17.189,eleanorfoss@sympatico.ca,15445132,000000124930768,5,5,"nothing, he was great",5
359070,02-MAY-12,01-MAY-12,Saba,,en,70.52.176.97,monique29@sympatico.ca,15448712,000000124918196,1,1,Make notes on your system in regards to previous calls their customer make.  I have called 3 time for the same problem and will not be calling again this morning for the same problem as Bell did NOT call me back on the 2 occasions that they told me that they world.  I am very UNHAPPY with your service and really concerning taking my business elsewhere!,1
359071,02-MAY-12,01-MAY-12,Lisa,,en,184.151.114.197,dj.moore@sympatico.ca,15444804,000000124918229,3,4,Ability to call one person rather than different numbers for turbo hub and Bell Internet now that we have a turbo hub.,3
359072,02-MAY-12,01-MAY-12,Sajid,,en,70.50.33.23,robhep@bell.net,15449962,000000124921244,4,4,I can't think of anything. It was a difficult problem and he worked at it until it was resolved.,5
359073,02-MAY-12,01-MAY-12,Karen,,en,70.48.219.8,emeritus@bell.net,15445194,000000124924301,4,4,"I was set up with e-billing some time ago with another representative. I received an automated call May 1 to call and set up my e-bill. WHY? It had been done weeks ago. Another waste of my time. The earlier rep apparently listed my e-mail as bell.ca - not my problem. Very annoyed!
",2
359074,02-MAY-12,01-MAY-12,Abdallah,,fr,74.12.218.128,anikolaev@sympatico.ca,15443160,000000124935810,5,5,Continuez dans cette veine,5
359075,02-MAY-12,01-MAY-12,Nathan,,en,70.50.35.191,cj.johnson@sympatico.ca,15444204,000000124931150,4,4,"when transfering a call to another part of  Bell,let it be faster than 5 minutes on the phone. The person I had talked to told me its faster if you call yourself..they were right...that would be my only thing.",4
359076,02-MAY-12,01-MAY-12,Sylvain,,en,209.202.107.203,phelps.goodman@sympatico.ca,15449362,000000124920312,3,1,"If you promise to send me a new modem..then do it.
Don't give me the lame excuse that you were missing part of my address.
I've been getting a phone bill at the end of the month for years and there never seemed to be a problem  with my address.",3
359077,02-MAY-12,01-MAY-12,Kevan,,en,70.31.140.10,r.a.davis@sympatico.ca,15449538,000000124935324,5,5,Nothing needs to be done to improve the service I received. It was marvelous to talk to a tech living in Canada. Wish it could be every time.,5
359078,02-MAY-12,01-MAY-12,Diego,,en,64.231.205.132,lorne.cummings@sympatico.ca,15447762,000000124921315,4,4,I admire the technical knowledge the individuals whose english is not their first language but I had to ask the support person to repeat the instructions several times.,4
359079,02-MAY-12,01-MAY-12,O'Neil,,en,70.49.177.6,farmall560@bell.net,15445316,000000124920403,3,2,"This is not a fair survey. It is all based on the employee. The employee is just fine, it is the complete service that YOUR company provides. The employee can only pass on what you allow. I have not been happy with the services you provide since I hooked it up Dec.2011. There have been problems with internet, phone, dish and mobility. I have been told lies about cell service, given incorrect informatio about cell service, problems with billing, constant phone calls with no one one the other end(appartently that is a machine inwhich your company has NO control over), constant phone calls about payment during dinner time when YOU ALREADY HAVE THE PAYMENT, I have talked to supervisors who are going to take care of the problem and no more phone calls---well how funny that was the next collection call came in 15 minutes later and continued the next day. I also have a tremendous problem with your company calling my house with a non English speeking person. Maybe they think they speek English but NO ONE can UNDERSTAND THEIR KIND OF ENGLISH. So to sum things up....This employee was fine.....YOUR SERVICES HOWEVER ARE BELOW ACCEPTABLE STANDARDS. I am a very disatisfied customer with all of BELL services.",1
359080,30-APR-12,28-APR-12,Jose,,en,70.24.154.79,paulbooth@sympatico.ca,15434245,000000124866481,5,5,reduce my payments......seriuosly though Jose was fantastic!completely and a very capable person to understand and work with!!!! ,5
359081,30-APR-12,24-APR-12,Caroline,,en,70.24.104.34,bmalone000@sympatico.ca,15384212,000000124788871,4,4,"Today, April 30th 2012,a Bell technician arrived and replaced the modem. This increased the internet speed and resolved the problem.",4
359082,30-APR-12,24-APR-12,Zouhair,,fr,69.157.159.23,ghyvmarceau@sympatico.ca,15387324,000000124776266,5,5,"Nous offrir les crèdits disponibles tel qu'entendu lors de mon appel en janvier dernier. J'ai été obligé de communiquer avec un préposé pour que l'on applique ce que l'on m'avait promis. Une personne qui a de la difficulté pour s'occuper de ses affaires personnelles (ma mère de 96 ans ,par exemple) aurait payé sans savoir ce qu'elle perdait. Je ne trouve pas que vous agissez pour attirer la confiance de vos abonnée. Ghislaine Marceau. ",4
359083,30-APR-12,25-APR-12,David,,en,64.229.25.200,firstchiro@sympatico.ca,15400280,000000124800866,1,1,"you just cancelled an account that i had with you for 15+ years due to $4.50
it took 4 calls to get an answer

I",1
359084,30-APR-12,28-APR-12,Danny,,en,70.53.93.155,paulhmi@sympatico.ca,15434255,000000124866873,,,not cut off my service with out telling me then screwing up my blackberry and Ipad.,1
359085,01-MAY-12,27-APR-12,Gayathri,,en,69.156.58.152,rldeschamps@sympatico.ca,15426786,000000124849162,4,4,,4
359086,01-MAY-12,28-APR-12,Martina,,en,174.93.214.235,kuolee@bell.net,15432539,000000124875022,4,4,,4
359521,29-APR-12,27-APR-12,Linda,,en,184.146.84.83,ridgebev@sympatico.ca,15426737,000000124845494,5,5,absolutely nothing,4
359522,29-APR-12,25-APR-12,Slah,,fr,65.92.231.40,mich.beauchemin@sympatico.ca,15404608,000000124813524,1,1,,3
359523,29-APR-12,28-APR-12,Saba,,en,184.145.69.116,bakers.9@sympatico.ca,15428947,000000124865428,4,4,,5
359524,29-APR-12,28-APR-12,Caroline,,en,64.231.167.249,p.argenti@sympatico.ca,15434129,000000124867451,5,5,,5
359525,29-APR-12,15-APR-12,Luis,,en,65.95.112.69,m.broda@sympatico.ca,15290700,000000124582111,5,5,,5
359526,29-APR-12,27-APR-12,Nice,,en,76.67.132.125,m___burford6@sympatico.ca,15424194,000000124849171,1,1,"Notified me as promised about my change to email billing. I have not yet received notification even though initially I was told it would arrive within I hour and then when I contacted technical support after about 8 hours told it would take 24 hours ... it is now at hour 30 and it looks like you are still using M___BURFORD6@SYMPATICO.CA to communicate rather than M_BURFORD@SYMPATICO.CA .....

So what is going on ?  ",2
359527,29-APR-12,28-APR-12,Sudheer,,en,70.26.174.99,domenic.amato@bell.net,15430275,000000124875130,5,4,NOTHING.,5
359528,29-APR-12,25-APR-12,Preethi,,en,76.64.42.26,georgedouglas@sympatico.ca,15400700,000000124814810,5,5,if there was a better deal on the package deal customers with over 30 years patronage,3
359529,29-APR-12,23-APR-12,Sana,,fr,74.12.228.52,lisegodbout@sympatico.ca,15375180,000000124740449,4,4,"De ne pas avoir à téléphoner pour recevoir une confirmation écrite de ma demande faite précédemmant. 
",3
359530,30-APR-12,26-APR-12,Pavan,,en,70.55.31.66,marcia.kitching@sympatico.ca,15412298,000000124820567,5,5,,5
359531,01-MAY-12,26-APR-12,Edgar,,en,174.91.157.151,bjvarga@sympatico.ca,15406334,000000124834560,3,2,You internet is slow and it keeps disconecting every day.  Every day I have to go to my IP address for the moden and reconect and reboot.  This is every day!!! Can you fix this at your end so that it stops disconecting?,2
359532,02-MAY-12,01-MAY-12,Pedro,,en,64.228.66.100,lillyputt@bell.net,15447610,000000124921894,5,5,,5
359533,03-MAY-12,02-MAY-12,Josh,,en,76.70.90.169,cmorrisonn@bell.net,15451327,000000124953387,5,4,"Josh the technician was sooooo helpfull.
and patient.  Hope all technicians do such a wonderful job",5
359534,03-MAY-12,02-MAY-12,Mohamed,,fr,70.30.187.151,guy.theriault@sympatico.ca,15452589,000000124950308,3,4,"L'interaction ne s'est pas faite avec le client mais avec le technicien de Bell sur le terrain. Donc, je ne peux pas réellement apprécier la qualité du dialogue.",4
359535,03-MAY-12,02-MAY-12,Aprajit,,en,67.71.157.89,howieslink@sympatico.ca,15452763,000000124950475,5,5,,3
359536,03-MAY-12,01-MAY-12,Karla,,en,70.24.160.224,ekiriakou@sympatico.ca,15445114,000000124920408,4,2,Karla was very helpful but she was the 3rd out of four persons that I spoke with over a week.  It took a longer that suggested to resolve my issue.  Overall the fixing process was not effifient.,
359537,03-MAY-12,02-MAY-12,Sarra,,fr,174.93.232.168,familleguertin@sympatico.ca,15452091,000000124948954,4,4,,4
359538,03-MAY-12,02-MAY-12,Med Mehrez,,fr,70.29.247.120,ghyslainhoule@bell.net,15452417,000000124949569,5,5,,5
359539,03-MAY-12,02-MAY-12,Jose,,en,174.88.202.151,allois@sympatico.ca,15450435,000000124948421,4,4,I had trougle hearing the representative,
359540,03-MAY-12,29-APR-12,Moises,,en,69.156.7.58,dewy.family@sympatico.ca,15438035,000000124887840,2,1,replace your 2-3 day delivery of replacement parts with prompt same day service !!!!!!!!!!!!!!!!!!!!!!!!!!,1
359541,03-MAY-12,02-MAY-12,Roxanne,,en,64.231.12.43,chuck.mcewan@sympatico.ca,15451249,000000124948338,5,5,,5
359542,03-MAY-12,02-MAY-12,Sarra,,fr,76.71.189.142,jean.dufour@sympatico.ca,15453071,000000124942529,5,3,"  Que vous puissiez transférer mon adresse email Sympatico immédiatement sur le compte de ma conjointe, au lieu de me supprimer et que je doive recréer une nouvelle adresse sympatico, changer son adresse email après plusieurs années, pas évident ",2
359543,03-MAY-12,02-MAY-12,Cathrine,,en,70.30.71.222,jdavidson5198@bell.net,15453061,000000124949067,,1,I did not contact your customer care people on May 2nd.  If there was a contact it was made by an unauthorized person and I would like to know what took place.,
359544,03-MAY-12,26-APR-12,Brett,,en,64.231.90.169,cinni@bell.net,15407126,000000124816849,4,4,"We tried getting a phone hooked up at our home we are moving to,which is going to be a month,that didn,t work, but our cell phone is making it.We have been a Bell customer for 54 yrs.",4
359545,03-MAY-12,02-MAY-12,Azza,,en,174.95.142.228,jrgarneau@sympatico.ca,15453389,000000124951570,4,4,You did what had to be done.,5
359546,03-MAY-12,02-MAY-12,Yosra,,fr,70.48.108.18,afmartel@bell.net,15450319,000000124951386,2,1,"Elle a été très rapide à me dire qu'elle ne pouvait rien faire pour moi, et après son téléphone j'ai cherchée encore et j'ai trouvée, elle m'avait dit que je devait voir un technicien. Et c'était très simple, elle m'a tout simplement bâclé.",4
359547,03-MAY-12,02-MAY-12,Gabriela,,en,174.92.115.64,clyde.pangburn@sympatico.ca,15451313,000000124951063,5,5,,5
359548,03-MAY-12,02-MAY-12,Vikram Aditya,,en,76.64.1.142,allan.mills@sympatico.ca,15450431,000000124955436,5,5,Nothing could have been done better.,5
359549,03-MAY-12,02-MAY-12,Seifeddine,,fr,70.53.197.238,lsabjp2@sympatico.ca,15454005,000000124950733,3,3,j ai un proble avec la facture electronique et j ai demande de la recevoir par courrier on me demande 2dollards pour ca ce qui veut dire que les personnes qui on de la difficulte a maitriser l ordinateur sont penalise. ca fait plus de 45 ans que je fais affaire avec vous et je me sent laisse,3
359550,03-MAY-12,02-MAY-12,Sukanya Mukherjee,,en,174.91.98.213,leonidmg@sympatico.ca,15453815,000000124947545,4,5,"she got a more senior person, who luckily sent a technician, who fixed the whole mess, not only the modem, but the riser.  This was the first effective action after lots of screw ups on your part",5
359551,03-MAY-12,02-MAY-12,Valerie,,en,174.95.255.73,jmpereira_@sympatico.ca,15453243,000000124947631,4,4,,4
359552,03-MAY-12,24-APR-12,Venkatesh,,en,174.95.210.224,vmorton@sympatico.ca,15395916,000000124770491,4,4,,4
359553,03-MAY-12,02-MAY-12,Samia,,fr,70.55.92.112,danielle.cormier2@sympatico.ca,15451509,000000124947935,1,2,Plutôt que d'être obligé de répéter elle aurait pû me débiter son discours appris par cur moins vite. Chercher pourquoi et comment j'ai dépassé la limite de téléchargement et pourquoi je n'ai pas eu de courriel d'avertissement comme je suis supposée en avoir normalement.  ,1
359554,03-MAY-12,01-MAY-12,Med Amine,,fr,76.65.90.186,edegrace@bell.net,15445052,000000124918252,5,5,,5
360066,03-MAY-12,02-MAY-12,Marwen,,fr,65.92.84.143,aline.verreault@bell.net,15450421,000000124951773,5,5,,4
360067,03-MAY-12,01-MAY-12,Marcus,,en,76.68.90.81,cggougeon@bell.net,15444078,000000124918652,5,5,call response time was poor on the weekend,4
360068,03-MAY-12,01-MAY-12,Youssef,,fr,70.48.97.210,pierreo@sympatico.ca,15449406,000000124935792,4,5,,2
360069,03-MAY-12,28-APR-12,Jose,,en,67.68.37.142,milliekish@sympatico.ca,15433631,000000124864427,5,5,"Very satisfied. No further comment,",5
360070,03-MAY-12,02-MAY-12,Michelle,,en,174.91.71.30,boomer39@sympatico.ca,15450869,000000124951201,4,4,"More detail on the notification received by email. 
",4
360071,03-MAY-12,25-APR-12,Andre,,en,50.101.52.25,bud.powell@sympatico.ca,15398186,000000124809723,3,,This call carried on to 5:55. As aresult I was late for a meetiing. ,2
360072,03-MAY-12,30-APR-12,Eric,,en,184.151.61.180,bruce.wanda@bell.net,15440570,000000124906787,5,4,"My wife went to the Bell store to get this taken care of in person, they were the ones that told us to call, and get our rate at what was on the letter, and to ask where to send the old modem. If the store was on the same page and the phone service I would not have had to call.",5
360073,03-MAY-12,02-MAY-12,Ashok,,en,174.94.67.90,a2lock@sympatico.ca,15450257,000000124945196,5,5,You know my e mail address why do I have to go through the rigamroll to get my bill why can't it be sent directly into my mail box.,4
360074,03-MAY-12,16-APR-12,Balaji,,en,69.158.89.17,gjhunter@bell.net,15298914,000000124606188,1,1,not bill me for services not used,1
360075,03-MAY-12,02-MAY-12,Oscar,,en,65.95.151.130,bamartens@bell.net,15450679,000000124946026,3,1,There are too many passwords so it is not possible for me to keep up with them.  If we could get it so that there is only one password or key code then maybe we could keep track of them.,3
360076,03-MAY-12,27-APR-12,Valerie,,en,216.168.97.138,jmladds@sympatico.ca,15422642,000000124841355,3,1,NO NO NO - I called because I had problems with my internet. The lady said she was sending out a new plug adapter. I waited almost a week - it never arrived. Called back today and the message is that they have an 'open order' and my internet will be installed on May 28. Spoke to two different reps - one was in billing and could hardly speak English. The second got me some help or supposedly some help. We shall see. I NEVER EVER get to call BELL ONCE.....and have something done correctly. ALWAYS HAVE TO CALL BACK! AND I WAS ON THE PHONE 27 MIN. MOST OF IT LISTENING TO MUSIC.,
360077,03-MAY-12,02-MAY-12,Igor,,en,65.93.88.223,edolmage@sympatico.ca,15451943,000000124946073,5,5,I do not know.,5
360078,03-MAY-12,01-MAY-12,Darwin,,en,70.50.115.11,ed.mcbain@sympatico.ca,15445048,000000124920654,5,5,,5
360079,03-MAY-12,02-MAY-12,Allan,,en,76.68.76.193,jamesstephens@sympatico.ca,15452975,000000124951327,5,4,,4
360080,03-MAY-12,02-MAY-12,Mohammed,,en,74.198.9.228,fraycroft@sympatico.ca,15452223,000000124954940,5,4,,5
360081,03-MAY-12,27-APR-12,Med nejib,,fr,184.146.253.175,paulinegg@sympatico.ca,15425908,000000124848962,4,4,Rien de plus à ma dernière demande,4
360082,03-MAY-12,01-MAY-12,Tony,,en,70.50.27.7,anthony.la@sympatico.ca,15443196,000000124926245,5,4,As a life long customer of Bell why should new customer be offered better deals them we are on phone and internet service life long customers should get a break with lower rate per month.,3
360083,03-MAY-12,02-MAY-12,Joseph,,en,74.12.19.76,lyn.mckeeman@bell.net,15454063,000000124954448,5,5,,5
360084,03-MAY-12,02-MAY-12,Mohamed,,fr,65.92.180.44,frelang@sympatico.ca,15452239,000000124951549,5,5,Un gros merci pour le fil et merci pour avoir été gentil malgré que j'étais de mauvaise humeur. Bonne attitude!,4
360085,03-MAY-12,28-APR-12,Naoufel,,fr,184.144.244.73,moustiq3@sympatico.ca,15433743,000000124862427,5,4,"Améliorer l'envoi de pièces . Je trouve inconcevable que j'ai du attendre jusqu'au 3 mai pour recevoir un simple bloc d'alimentationn pour le modem. J'avais des travaux à tranmettre par internet et je n'ai pu le faire, Vous devriez avoir des points de ramassage où nous pourrions aller chercher ces pièces au moins près de montrèal.",3
360086,03-MAY-12,30-APR-12,Paula,,en,64.228.67.24,bubbadoyle@bell.net,15440596,000000124904510,3,2,second opnion modem/router tests w other techs,5
360087,03-MAY-12,02-MAY-12,Elsy,,en,184.146.171.13,j_bowie@sympatico.ca,15452895,000000124943553,1,1,Have options when I am paying for a service that you can't provide!  ,1
360088,03-MAY-12,27-APR-12,Moez,,fr,69.159.89.154,louiseplanterg@sympatico.ca,15424032,000000124843291,4,,Je le saurai lors de mon prochain compte,3
360089,03-MAY-12,02-MAY-12,Leah,,en,76.71.73.148,lwiseman@sympatico.ca,15454055,000000124946801,1,1,replace the cell phone with one with voice dialing,1
360090,03-MAY-12,02-MAY-12,Samson,,en,76.71.28.5,back.wards@sympatico.ca,15450657,000000124945950,3,1,Representative did not check to see if there had been a problem with Sympatico on Sunday enening - April 29th.  ,3
360091,03-MAY-12,30-APR-12,Ericka,,en,76.71.149.70,4feltrin@sympatico.ca,15439166,000000124901108,4,3,solve the problem immediately instead of within 72 hours,4
360092,03-MAY-12,01-MAY-12,Denys,,en,65.93.96.231,pjmacl@bell.net,15449422,000000124936049,5,5,Nothing,5
360093,03-MAY-12,01-MAY-12,Daniel,,en,70.48.162.241,riedels@sympatico.ca,15449840,000000124928308,4,4,,4
360094,03-MAY-12,01-MAY-12,Ben Mahmoud,,fr,76.69.178.121,andreperron@sympatico.ca,15443124,000000124935171,4,5,"La personne était très polie, mais nous avons dû lui faire répéter une fois ou deux les consignes, car nous avions un peu de difficulté à comprendre.",4
360095,03-MAY-12,27-APR-12,Djouaihia,,fr,184.144.148.106,richardpageau@sympatico.ca,15426712,000000124859051,5,4,"Offrir les blocs d'alimentation pour vos modems 2wire dans vos boutiques Bell, ce qui améliorerait grandement le service à la clientèle. Parce que mon bloc d'alimentation a flanché un vendredi soir, j'ai dû attendre jusqu'au mardi après-midi suivant pour qu'un nouveau soit livré chez moi. C'est incacceptable pour une compagnie de votre envergure avec toutes les réseaux de vente dont vous disposez",4
360096,03-MAY-12,24-APR-12,Oscar,,en,70.49.179.181,majorone@bell.net,15390754,000000124790652,5,5,,5
360097,03-MAY-12,02-MAY-12,Daniel,,en,70.50.182.32,brian.luck@sympatico.ca,15450923,000000124953978,5,5,not a thing,5
360098,03-MAY-12,02-MAY-12,Christopher,,en,174.91.14.176,jack.joyce@sympatico.ca,15452909,000000124949226,4,5,Have more operators so our wait on the phone for service or to speak to someone would be eliminated or at least shortened.,4
360099,04-MAY-12,02-MAY-12,Hazyl,,en,74.14.99.244,fagriffiths@bell.net,15452077,000000124945111,2,2,,2
360100,04-MAY-12,29-APR-12,Erika,,en,38.116.192.100,cyber.space@sympatico.ca,15437815,000000124886944,5,3,Unused service should  be credited retroactively.,4
358583,29-APR-12,27-APR-12,Ashley,,en,70.26.109.8,mcewen_9@sympatico.ca,15424720,000000124848106,5,5,"Have no comment on that, but find the amount charge for Internet Service when you cannot even get high speed is too high.  I could save money by changing providers but its a lot of work to advise my contacts if switching. Bell could do more to provide a better service with the speed. ",5
358584,29-APR-12,28-APR-12,Juan,,en,67.70.82.8,cheryl.grant@sympatico.ca,15429575,000000124863941,5,5,Nothing...My concern was resolved quickly and effectively,5
358585,29-APR-12,28-APR-12,Dixitulu,,en,70.53.105.203,howard.dejong@sympatico.ca,15431365,000000124873840,5,5,"Not much at all, don't think I've ever had that good service before, thankyou",5
358586,29-APR-12,28-APR-12,Joshua,,en,70.24.3.233,patandralston@sympatico.ca,15434207,000000124871868,4,4,"Before speaking to Josh, I spoke to a lady whose first language was obviously not English. I had trouble understanding her. She also gave wrong information about my modem.",4
358587,29-APR-12,28-APR-12,James,,fr,174.93.199.156,rperron.mboulianne@sympatico.ca,15434903,000000124863374,5,5,Tout a été parfait.,5
358588,29-APR-12,28-APR-12,Eddy,,en,76.67.25.235,nodabed@sympatico.ca,15433991,000000124876013,5,5,n/a,5
358589,29-APR-12,28-APR-12,Isabelle,,fr,76.64.114.189,daniel.dureau@sympatico.ca,15429929,000000124877202,5,5,,5
358590,29-APR-12,28-APR-12,Alexandre,,fr,65.94.7.167,raylu11@sympatico.ca,15434545,000000124865229,1,4,Avoir du personnel plus compétent qui font le suivi des travaux,1
358591,29-APR-12,28-APR-12,Emely,,en,50.101.143.6,bolton.g@sympatico.ca,15429223,000000124876429,1,1,Solved the email contact problem,
358592,29-APR-12,28-APR-12,Siobhan,,en,65.95.131.211,bbpunnett@sympatico.ca,15429007,000000124863122,5,5,nothing it was handled quickly and very profecionaly,4
358593,29-APR-12,28-APR-12,Saifuddin,,en,64.229.210.71,anita.calhoun@sympatico.ca,15428753,000000124864074,4,5,The technicican was very helpful. ,4
358594,29-APR-12,27-APR-12,Francine,,fr,70.52.101.4,claudejeanne@sympatico.ca,15419290,000000124845441,5,5,Elle a resolue car quelqu un de votre cie vasd venir chez moi lundi pour verification de votre systeme car depuis le 27 mars beaucoup de probleme avec Bell d apres moi jen ai pas le service pour ce que je paie car apres v erification avec autre cie vous n etes pas en premiere liste une chose vous aide ici pour le moment seulement un concurent qui esy xtell je crois que vous ete chanceux sur ce point merci Claude Roy,
358595,29-APR-12,28-APR-12,Imen,,fr,174.93.206.48,sylviedenisroy@sympatico.ca,15435729,000000124870867,4,5,non tres bien,5
358596,29-APR-12,28-APR-12,Kevin,,en,74.15.90.185,spjardine@sympatico.ca,15435487,000000124870638,4,4,,4
358597,29-APR-12,28-APR-12,Manel,,fr,76.67.204.107,langhouse@sympatico.ca,15432611,000000124871164,5,5,Rein de plus   la representative a fait un travaille d'excellence,
358598,29-APR-12,28-APR-12,Brittany,,en,50.101.44.102,sdickins@sympatico.ca,15435205,000000124868988,5,5,,5
358599,29-APR-12,22-APR-12,Yathreb,,fr,67.68.20.237,jean-luc.garneau@sympatico.ca,15360728,000000124726172,3,3,Difficulté a bien comprendre les explications du représentant concernant les forfaits,3
358600,29-APR-12,27-APR-12,Mohamed Yusuf,,en,184.146.78.57,gracedileolindsay@sympatico.ca,15421514,000000124842369,3,3,"It would have been better if you could have told me right up front that you were having issues, not me.  Also it would have been better if you could tell me that my e-mails were being sent even though the message that I was seeing said that it wasn't.  I wouldn't have wasted so much time.",2
358601,29-APR-12,28-APR-12,Alonia,,en,70.50.174.183,ihequipment@sympatico.ca,15431461,000000124874926,5,5,,5
358602,29-APR-12,23-APR-12,Tine,,en,64.231.26.220,willbob2000@sympatico.ca,15382038,000000124737689,5,4,,4
358603,29-APR-12,28-APR-12,Susan,,en,70.29.125.86,scormell@sympatico.ca,15435189,000000124863585,5,4,nothing I can think of,4
358604,29-APR-12,27-APR-12,Ali,,en,65.92.52.42,blaine.lucas@bell.net,15418534,000000124855524,3,,"I am a new customer to bell. I call three times one night to get voice mail setup. The first guy set it off. The second guy turned it back on, but it still didn't work. The first guy at 20:30 said, be right back. I keep the phone on hold until 06:30 the next day when I left for work. Still no voice mail. No return call. You can't leave me a message - the customer service has been less then useless. Restore my confidence in Bell",1
358605,29-APR-12,28-APR-12,Aleem,,en,70.52.157.249,strathdeemc@sympatico.ca,15435615,000000124876806,5,5,nothing,4
358606,29-APR-12,28-APR-12,Ibtissam,,fr,184.145.149.150,robitaille.daniel@sympatico.ca,15434795,000000124868121,5,5,"J ai été agréablement surpris.
Car votre réputation au service a la clientelle est nédiocre.
Vous ete sur la bonne voi.
",3
358607,29-APR-12,27-APR-12,Rohith,,en,76.67.21.24,swaggert@sympatico.ca,15428078,000000124841494,5,5,,5
358608,29-APR-12,28-APR-12,Asma,,en,70.54.152.61,ash.moha@sympatico.ca,15428859,000000124872634,4,5,,4
358609,29-APR-12,27-APR-12,Paul,,en,70.50.88.82,guv@sympatico.ca,15421610,000000124853044,5,5,,5
358610,29-APR-12,27-APR-12,Igor,,fr,70.29.242.30,jacques459@sympatico.ca,15422170,000000124842508,1,1,,
358611,29-APR-12,27-APR-12,Mohamed Ali,,fr,70.29.242.30,jacques459@sympatico.ca,15422172,000000124841948,2,2,internet ne fonctionne presque plus.Pour ouvrir mon courriel c'est tres long,
358612,29-APR-12,28-APR-12,Shawn,,en,70.26.67.174,acschenk@sympatico.ca,15428415,000000124864761,4,4,It would have been nice to know ahead of time that we were receiving the modem in the mail and that we didn't need to stay home for the technican to hook up our new internet.,4
358613,29-APR-12,28-APR-12,Linda,,en,70.30.235.174,bealaf@sympatico.ca,15429037,000000124863417,5,4,,3
358614,29-APR-12,22-APR-12,Walid,,fr,67.68.5.193,joemg@sympatico.ca,15361008,000000124733527,5,5,,5
358615,30-APR-12,27-APR-12,Yasmin,,en,76.70.65.127,rpnbl@sympatico.ca,15427046,000000124844655,1,1,"You need better speaking english people to answer your servise calls.She wasn't much help at all.Again,as I explained in the last survey, I think that you should be sending a repairman to come fix this problem.Being that what ever he fixed the last time he was here a few weeks ago,thats when the problem began.",
358616,01-MAY-12,28-APR-12,Aquiles,,en,174.89.161.198,denis.chartrand1@bell.net,15430109,000000124864173,5,5,,5
358617,01-MAY-12,30-APR-12,Abir,,fr,207.162.87.216,bleau.laurin@sympatico.ca,15440362,000000124891303,4,4,,4
358618,01-MAY-12,29-APR-12,Manindra Velpula,,en,70.49.6.96,hansandkim@sympatico.ca,15438883,000000124880399,5,3,shorter wait time to speak with someone,4
358619,01-MAY-12,30-APR-12,Estephania,,en,174.89.129.143,beverley.b@sympatico.ca,15440250,000000124893034,5,5,"On Alpril 28th a technician was supposed to come inside and add something to my wall jack.  He phoned from the parking lot and said that he could do it from his truck.  This was not possible, necessitating me to make another appointment for someone to come in and do it!!!!",5
358620,01-MAY-12,30-APR-12,Franssesca,,en,70.51.226.221,bpinet@sympatico.ca,15440490,000000124909761,5,5,,4
359087,02-MAY-12,01-MAY-12,Jyotsna,,en,70.26.118.211,neumeister@sympatico.ca,15448880,000000124934967,1,1,"IF ANYONE READS THIS AND REALLY CARES ABOUT MY SATISFACTION, I'D LIKE A PERSONAL RESPONSE, NOT A COMPUTER GENERATED ONE.

FIRST, why must my call be shuttled off to some other part of the world to be resolved.  In the last 5 days, my calls have gone to Central America, India, and the Philippines, and NONE of them resolved the issue.  Furthermore, I can barely understand the ""English"" that they speak.  

SECONDLY, I am tired of being shifted from one technician to another and answering the same questions again and again, only so they can tell me that the problem is resolved from their point, yet I still have NO INTERNET SERVICE.  

THIRD, I'm paying over $300.00/month to Bell, and have been for years, and the prices keep going up, and the service is apparently getting worse and when I talk to a ""support"" person, they seem blissfully unaware of the services I have.

FOURTH, and worst of all, this is the level of service I've come to expect from Bell. This response is so that you can ""serve me better"".  Judging from your most recent performance, why do I find that so hard to believe?

So my next move will probably not be to call a ""customer care representative"" (that truely seems laughable) in India with my problem. 
I will call your COMPETITION.  


IS ANYONE LISTENING?

Len Neumeister",1
359088,02-MAY-12,01-MAY-12,Sylvain,,en,184.148.13.69,robert.dekker@sympatico.ca,15449918,000000124920557,4,3,I am still waiting for my internet to be service to be restored.  I was hoping that when I called that I would at least have a new Dry Loop number (as the representative Donna informed me on Monday April 30th would be available for me).  ,3
359089,02-MAY-12,01-MAY-12,Cindy,,en,174.92.82.53,diameter.capital@sympatico.ca,15444768,000000124922157,2,2,Had to get a professional in to fix up the problems your people made,2
359090,02-MAY-12,01-MAY-12,Patrick,,fr,67.68.90.174,lucbeauregard1@sympatico.ca,15447820,000000124928282,4,4,,4
359091,03-MAY-12,27-APR-12,Eliena,,en,70.49.176.86,suzannebarbe@bell.net,15428058,000000124839445,4,4,,4
359092,03-MAY-12,30-APR-12,Darwin,,en,64.228.67.24,bubbadoyle@bell.net,15440594,000000124906133,5,5,thks for call back after first call i was uncertain. this call last one was the best call.bubba,5
359093,03-MAY-12,29-APR-12,Justin,,en,76.64.42.83,ianddicox@sympatico.ca,15439035,000000124879513,5,4,I had talked to Tech support 3 times and had been complaining about my issue every time. No one seemed to deal or care as much as Justin.  Thank you Justin for caring and listening to me.,4
359094,03-MAY-12,30-APR-12,Emy,,en,65.95.246.101,edsykes@sympatico.ca,15442116,000000124900295,1,1,reduce the internet cost ...,1
359095,04-MAY-12,24-APR-12,Jeffery,,en,174.88.1.147,a.filipe@bell.net,15382836,000000124778820,5,3,,3
359096,04-MAY-12,02-MAY-12,Bernard Vijay,,en,174.88.1.147,a.filipe@bell.net,15450245,000000124948441,5,4,,3
359097,04-MAY-12,28-APR-12,Aleem,,en,70.24.88.37,rossmcdermott@sympatico.ca,15434881,000000124874128,5,4,,5
359098,04-MAY-12,28-APR-12,Sofien,,fr,67.68.113.126,antonio.tessier@sympatico.ca,15428811,000000124872799,1,1,"Pour faire suite à mon déménagement temporaire,je ne suis pas satisfait du tout,du 1e et 2e technicien qui m'ont rendu visite pour ma connection internet.
¨Ca pris un 3e technicien hier pour complété mon internet,J'espère être créditer pour les jours sans service.
Merci   ",3
359099,04-MAY-12,04-MAY-12,,,fr,184.145.153.184,,,,3,4,Pour résoudre un proplème j'aimerais parler avec un préposé qui parle français avec le même accent que le mien. Ce n'est pas une question discriminatoire mais une question de se comprendre plus rapidement et efficacement en evitant les erreurs et les doutes. ,3
359100,04-MAY-12,02-MAY-12,Saba,,en,70.31.75.87,jrharrison@sympatico.ca,15453391,000000124946583,4,5,I have always been satisfied,4
359101,04-MAY-12,23-APR-12,Luis,,en,70.53.196.118,karl.liberty@sympatico.ca,15374120,000000124737499,5,5,,5
359102,04-MAY-12,26-APR-12,Danny,,en,69.158.64.5,carlosmiranda@sympatico.ca,15406788,000000124833164,4,5,,5
359103,04-MAY-12,27-APR-12,Manel,,fr,174.91.233.5,michel_peloquin@sympatico.ca,15424920,000000124843514,5,5,,5
359104,04-MAY-12,27-APR-12,Kanishka,,en,184.145.118.58,mapper2@sympatico.ca,15424356,000000124839986,3,,"To have been offered the logical opportunity to first change to a temporary password before granting permission to divulge our regular one to 'the team' for further troubleshooting. I feel VERY let-down about this as I expected the highest standard of customer protection from BELL. (I thought about that only after I had hung up and had time to reflect.)

Also, I received this survey almost immediately but no follow-up phone calls to reassure me that the problem was being resolved...and was left hanging for many, many days before I had to finally phone 310-BELL again to find out what was going on (and feeling vulnerable because of my no-longer private password.)",3
359105,29-APR-12,28-APR-12,Gopinath,,en,174.92.13.103,pwbedirian@sympatico.ca,15434429,000000124866865,4,4,,5
359106,01-MAY-12,30-APR-12,Marta,,en,184.147.199.25,dudleydavid@sympatico.ca,15441998,000000124895072,5,5,nothing the lady who helped me was first class.  DD,5
359107,02-MAY-12,01-MAY-12,Luis,,en,70.31.83.252,hansstenzel@sympatico.ca,15445934,000000124929547,4,4,,5
359108,03-MAY-12,02-MAY-12,Med Amine,,fr,70.53.132.184,jymarc@sympatico.ca,15453457,000000124954904,2,1,"Mon expérience téléphonique a été décevante.Par contre,en soirée,j'ai clavardé avec une représentante (Chloe) et j'ai été entièrement satisfait du service rendu par cette dame.En l'espace de quelques minutes,mon problème était résolu à mon entière satisfaction.",5
359109,03-MAY-12,01-MAY-12,Eric,,en,70.54.64.134,mcateer15@bell.net,15448338,000000124931556,5,5,give me eric each time as some of the   others are hard to understand.,5
359110,03-MAY-12,29-APR-12,Shaik Rameez,,en,76.64.42.83,ianddicox@sympatico.ca,15439033,000000124878469,1,1,Sorry but I had a hard time understanding this person. Did not seem like they could resolve my issue.,1
359111,04-MAY-12,02-MAY-12,Divya,,en,184.145.9.48,dkwray@bell.net,15451777,000000124950636,5,5,,5
359112,04-MAY-12,01-MAY-12,Ahmed,,fr,69.157.188.11,rfortier86@sympatico.ca,15449786,000000124921176,4,4,"m'expliquer plus clairement...j'ai eu les meilleures informations au comptoir des Galeries de Hull....
il y a de ma part aussi...j'étais mieux préparée ayant réfléchi plus longuement
au problème que j'avais...
vous avez des bons techniciens,des gens bien informés...la compétition est forte...le service à`la clientèle est bien chez vous...continuez... ",5
359555,30-APR-12,29-APR-12,Carlos,,en,65.95.82.94,colson1@sympatico.ca,15437731,000000124883687,1,1,"I just doubled my service and had to find out that it will actually cost me less - could have had it a year ago, so I've been ripped off for a year, with no explanation, no I'm sorry, no here is a bill credit for being a loyal customer!

I called because my service was out, was told it could be out for 24 hours, it's the 4 time in less than two months it has been out. A tech has come to my house 3 times and I still get NOT my internet service to work properly!

Clark Olson",1
359556,30-APR-12,19-APR-12,Marc,,en,206.228.222.38,n.langevin@sympatico.ca,15343172,000000124677041,5,5,,3
359557,30-APR-12,19-APR-12,Shinoj,,en,206.228.222.38,n.langevin@sympatico.ca,15343174,000000124673321,1,1,i was very insulted by the supervisor and very angry ,2
359558,30-APR-12,19-APR-12,Abdul,,en,206.228.222.38,n.langevin@sympatico.ca,15343176,000000124674114,2,2,,2
359559,01-MAY-12,27-APR-12,Salvador,,en,206.172.98.75,kurdyandmess@sympatico.ca,15411266,000000124838872,1,1,The tech could have looked at all my emails instead of the first page because the email that was giving me all the trouble was on the 2nd page and he told me he could not see it and if I went on Bell.net I would see what he was seeing so I did and I solved my own problem by deleting the email that was stopping me from receiving the rest of my emails.,3
359560,01-MAY-12,30-APR-12,Ali,,en,76.64.106.68,christy.lever@sympatico.ca,15441024,000000124906464,5,5,,5
359561,01-MAY-12,30-APR-12,Mathieu,,en,65.95.92.23,bcbasicps@sympatico.ca,15440130,000000124904219,5,5,,5
359562,01-MAY-12,30-APR-12,Andy,,en,174.89.68.96,ascammell@bell.net,15439934,000000124909013,5,5,His English was just a little heavy but I am slightly hearing impaired. I will normally hang up to save embarrassment but this chap was slow to speak when I said pardon,5
359563,01-MAY-12,24-APR-12,Mariem,,fr,65.93.2.237,Lisette_Aubin7@sympatico.ca,15382680,000000124768550,4,4,,5
359564,01-MAY-12,30-APR-12,Krishidhar,,en,64.231.128.131,cewellwood@sympatico.ca,15440904,000000124891093,5,5,,5
359565,01-MAY-12,30-APR-12,Catherine,,en,70.26.11.163,artellen@sympatico.ca,15439920,000000124895255,1,1,Fixed the problem,1
359566,01-MAY-12,24-APR-12,Danny,,en,70.76.193.65,suethompson@bell.net,15394888,000000124775974,4,4,,5
359567,01-MAY-12,30-APR-12,Makram,,fr,174.92.98.11,dgravel@bell.net,15441698,000000124896244,5,5,,5
359568,01-MAY-12,30-APR-12,Mohd,,en,70.31.153.201,bps1@bell.net,15440494,000000124891605,5,5,,5
359569,01-MAY-12,25-APR-12,Mel,,en,76.75.135.13,gillespie86@sympatico.ca,15400852,000000124802916,5,5,,5
359570,01-MAY-12,29-APR-12,Josue,,en,70.49.6.96,hansandkim@sympatico.ca,15438885,000000124887194,5,5,shorter wait time,5
359571,01-MAY-12,30-APR-12,Diego,,en,64.231.136.16,barry.gard@sympatico.ca,15440096,000000124893829,5,5,nothing,5
359572,01-MAY-12,24-APR-12,Lisa,,en,184.151.61.215,rjpugsley@bell.net,15393522,000000124772644,3,3,,4
359573,01-MAY-12,30-APR-12,Divya,,en,70.26.32.142,dc.elliott072@sympatico.ca,15441532,000000124907419,3,3,"The recent experience began t
Thurs April 26 when I was not able to log in to read my email online with the correct password with out  resetting the password,STILL A PROBLEM. Iwas told I could upgrade our service on Monday April 30 and was to be available at my place with the computer working. I phoned after no contact was made by 1600hr. You maybe responding and I am finding out how to use your website which i find difficult to use.",3
359574,01-MAY-12,30-APR-12,Mohan,,en,69.156.153.101,bryan_couture@sympatico.ca,15440580,000000124909717,5,5,nothing,5
359575,01-MAY-12,30-APR-12,Jorge Alberto,,en,184.144.24.177,dalealfred@sympatico.ca,15441338,000000124891898,5,5,IT WAS DONE PERFECTLY,5
359576,01-MAY-12,30-APR-12,Saba,,en,174.95.5.65,amalatesta@sympatico.ca,15439714,000000124891887,4,4,NA,4
359577,01-MAY-12,30-APR-12,Mamta Tank,,en,65.95.96.153,bandrews67@sympatico.ca,15440068,000000124891620,5,5,,5
359578,01-MAY-12,30-APR-12,Rohith,,en,174.95.168.5,acsc@sympatico.ca,15439484,000000124897876,5,5,,5
359579,01-MAY-12,30-APR-12,Brendan,,en,70.53.49.129,echolodzinska@sympatico.ca,15442070,000000124899379,4,2,"I can't register my bills on internet.
Website doesn't work.",4
359580,01-MAY-12,30-APR-12,Juliio,,en,70.48.165.251,efrank1@sympatico.ca,15442136,000000124906495,5,5,nothing,5
359581,01-MAY-12,30-APR-12,Hector,,en,174.94.16.184,angeloverhead@sympatico.ca,15439814,000000124907712,4,2,Nothing against what Hector done because he did get me running for a few minutes then I was once again without service.. ,3
359582,01-MAY-12,25-APR-12,Hadhemi,,fr,184.147.253.169,albo416@sympatico.ca,15397006,000000124794556,4,4,,4
359583,01-MAY-12,25-APR-12,Khalil,,fr,184.147.253.169,albo416@sympatico.ca,15397008,000000124805670,3,5,,4
359584,01-MAY-12,30-APR-12,Andy,,en,76.68.154.20,claudia.gutberg@sympatico.ca,15441098,000000124896796,5,5,Everything was great,4
359585,01-MAY-12,30-APR-12,Shinoj,,en,70.24.78.97,edmondsk@sympatico.ca,15442110,000000124903047,5,5,,4
359586,01-MAY-12,28-APR-12,Martin,,fr,76.69.111.24,dianeforest@sympatico.ca,15430201,000000124862821,5,5,"Rien, Bilel m'a tr;es bien servi le 24 et Martin en a fait autant",4
359587,01-MAY-12,30-APR-12,Alvaro,,en,50.101.25.3,case.deplaa@sympatico.ca,15440798,000000124896399,4,4,,5
359588,01-MAY-12,27-APR-12,Aymen,,fr,70.48.124.168,hugues.lebeau@sympatico.ca,15421932,000000124844962,4,4,,4
359589,01-MAY-12,30-APR-12,Divya,,en,70.54.64.194,dlbu@bell.net,15441836,000000124897759,3,4,My Internet is still not working well. I was with Rogers for 16 years and just swithced to Bell Internet. I never had this kind of Internet disconnect before.,2
359590,01-MAY-12,26-APR-12,Lobna,,fr,67.68.179.185,claudebilodeau_65@sympatico.ca,15407176,000000124820506,4,4,,4
359591,01-MAY-12,26-APR-12,Wynbert,,en,64.231.169.199,richarddeluca@sympatico.ca,15414660,000000124829036,2,1,internet service not at all satisfactory,3
359592,01-MAY-12,27-APR-12,Ben Bourouba,,fr,70.26.221.126,brunomaltais@bell.net,15418788,000000124852016,5,5,,5
359593,01-MAY-12,29-APR-12,Manindra Velpula,,en,76.65.239.175,bgrise@sympatico.ca,15437257,000000124880804,5,3,,4
359594,01-MAY-12,20-APR-12,Ahmed,,en,70.49.74.189,bobwalsh@sympatico.ca,15347686,000000124695851,5,5,Nothing I don't think,5
359595,01-MAY-12,30-APR-12,Celina,,en,70.26.183.38,carolelefebvre@sympatico.ca,15440774,000000124906352,3,4,,1
359596,01-MAY-12,30-APR-12,Tejaswvi,,en,70.27.18.43,davidandanita@sympatico.ca,15441490,000000124901322,5,2,"unfortunately, I still have the problem and will need your assistance to help resolve the problem.   ",4
359597,01-MAY-12,28-APR-12,Saba,,en,76.65.6.2,harmar2126@bell.net,15431229,000000124862471,4,4,Nothing. Explanation very good,4
359598,01-MAY-12,27-APR-12,Dinesh,,en,184.146.160.20,hildreth.lennox-price@sympatico.ca,15421842,000000124856127,2,2,I think that in 2012 you could get better internet this has been like this for over 10 years. It about time you get better,1
359599,29-APR-12,28-APR-12,Cindy,,en,174.93.68.253,alexandruth@bell.net,15428549,000000124865861,5,5,NOTHING,5
360101,03-MAY-12,02-MAY-12,Eric,,en,76.67.99.136,ebain@sympatico.ca,15451919,000000124944129,3,1,"have someone to take responsibilty for teh  fact that I was cut off from the Internet on 25th April, and despite calls to bell several times each day, and promises that my service would be restored it has taken until today,3rd may for a techinician to visit my home.you should be ashamed of teh opathetic customer service. After so many call why did someone senir not take reposibility for seeing that service was restored/ l",1
360102,03-MAY-12,29-APR-12,Houda,,fr,65.93.50.248,denislavalou@sympatico.ca,15438017,000000124881347,1,1,"Lorsqu'on me dit que vos services n'ont aucun historique de mes réclamations quand c'est la cinquième fois que j'appelle et perds des heures inutiles pour le même problème jamais solutionné, je vois rouge et suis en train de m'informer chez votre concurrent pour changer de prestataire de service.",1
360103,03-MAY-12,02-MAY-12,Mariem,,fr,76.69.183.27,jeancliner@bell.net,15453075,000000124953092,3,2,"Pour le même problème, j'ai dû vous contactez plusieurs fois et le problème revenais toujours...Par contre le dernier représentant à qui j'ai parlé lui a régler le problème.Regardé dans mon dossier c'était qui car j'ai oublié son nom.   ",4
360104,03-MAY-12,02-MAY-12,Nabil,,fr,184.144.186.148,jacquesboivin5@sympatico.ca,15452941,000000124953130,1,1,"D'abord confier  la réception des appels à de véritables informaticiens et non à à des préposés d'un centre appel, car un informaticien aurait pu résoudre mon problème.",
360105,03-MAY-12,27-APR-12,Bernard,,en,12.69.234.130,guy.karen@sympatico.ca,15421612,000000124850077,3,1,I have been away for a week and had my hotmail suddenly blocked. It took them 5 days and 4 phone calls to finally get it back. One of your representaves told me to maybe change my email address since this has happened twice.. Are you nuts? Who changes their email address. I will probably change my Internet provider if this continues to happen. I spent money on my cell because I had no contact to my work. Very bad timing. I had better get my long distance charges reversed.  I know gmail doesn't seem to have this problem. Also you take to long to answer the phone..,1
360106,03-MAY-12,26-APR-12,Anis,,fr,65.94.178.154,rene.petit@bell.net,15414554,000000124821995,5,4,,5
360107,03-MAY-12,02-MAY-12,Roxanne,,en,70.54.6.88,bwoodburn@sympatico.ca,15450988,000000124952623,5,5,Nothing she was terrific. That has not been my experience with the Repair and Features people at Bell on another issue however. I would never recommended Bell for phone issues. ,4
360108,03-MAY-12,02-MAY-12,Vikram Aditya,,en,184.145.74.15,anniesadler@bell.net,15450549,000000124942777,2,1,"I could not hear him and his dialect made it even more frustrating. He was nopt very sympathetic to my lack of knowledge about my computer.

I was called back and received the saervice I needed except that I dont know where I turn of the modum to save energy.",4
360109,03-MAY-12,30-APR-12,Aida,,en,70.51.65.191,berubethibault@sympatico.ca,15440230,000000124907182,3,2,Faire des promesses qui sont réalisables,2
360110,03-MAY-12,01-MAY-12,Ahmed,,fr,174.92.176.235,rock.lang@bell.net,15449986,000000124920656,5,4,tout est tres bien,5
360111,03-MAY-12,28-APR-12,Wayne,,en,184.148.184.78,jim.hay@sympatico.ca,15431883,000000124875341,1,1,"My wife missed the door onSaturday when the technician came, when I got home Sunday I spent time on the phone, Sunday, Monday and Tuesday night trying to get my original service back till my new appointment on Thursday> talked to 6 different people with no result. Very disappointed. Technician that came in on Thursday was great, too bad I was without internet for 5 days.",1
360112,04-MAY-12,02-MAY-12,Jude,,en,174.93.165.73,GarnetLee@sympatico.ca,15450155,000000124954277,4,5,,5
360113,04-MAY-12,27-APR-12,Seifeddine,,fr,174.88.67.9,LucBerthelette@bell.net,15417342,000000124855888,5,5,,5
360114,04-MAY-12,02-MAY-12,Mae,,en,74.14.113.127,dorothy.janhevich@sympatico.ca,15451827,000000124945909,2,1,"Mae is probably a lovely person. However, outsourcing is never really acceptable to me.   There are, however, certain exceptions as I have had great success with Paul in billing from Costa Rica and the three employees from El Salvador and Katlin from the loyalty office in Moncton, New Brunswick. I was also throughly impressed with Lakshman tech #B52572 and his trainee Adman tech#B62689.  Daryl from the internet office did not execute my order and as of today, May 4th my internet was finally installed. My phone was not installed until May 2nd/12.   Bell does not have good customer relations with the exception of those aformentioned personelle.",4
360115,04-MAY-12,27-APR-12,Pamela E,,en,69.159.85.47,nlskipper@sympatico.ca,15425540,000000124848830,4,4,,5
360116,04-MAY-12,27-APR-12,Deepika,,en,174.119.4.53,smallworld6@sympatico.ca,15427692,000000124845740,5,5,,4
360117,04-MAY-12,02-MAY-12,Juan,,en,174.95.253.70,donira@sympatico.ca,15451807,000000124951405,4,4,,4
360118,04-MAY-12,29-APR-12,Mahmoud,,fr,70.51.141.79,DENISE_GOULET12@sympatico.ca,15436603,000000124883787,4,4,"Le conseillé m'a très bien répondu. J'avais une décision à prendre et moi seule pouvais la prendre. Donc, je ne crois pas qu'il pouvait faire plus.",5
360119,04-MAY-12,28-APR-12,Klai,,fr,184.145.181.192,dorynnep@bell.net,15430303,000000124870801,4,4,,4
360120,04-MAY-12,01-MAY-12,Andy,,en,70.30.124.167,maria078@sympatico.ca,15448118,000000124929839,1,3,been up front and honest with customers. Don't tell me its this when in fact it is something else that causes damages to people properties.,1
360121,05-MAY-12,04-MAY-12,Manel,,fr,174.93.191.224,ramses11@sympatico.ca,15464010,000000124993868,4,5,Rien,5
360122,05-MAY-12,04-MAY-12,Edgardo,,en,184.147.37.133,tbgordon@sympatico.ca,15465948,000000124995788,4,3,I had difficulty understanding him because of his accent but he was very patient with me. He was obviously knowledgeable and very polite but I will need my son in law to call again to resolve the problem.,4
360123,05-MAY-12,02-MAY-12,Mohamed Radhouene,,fr,184.145.217.116,celinepoulin.cp@sympatico.ca,15451159,000000124949183,1,1,"P.S.: J'ai demandé de l'aide chez BELL mais le problème n'est pas résolu. 
Je n'ai pas réussi à ouvrir une session:
MON MOT de PASSE EST TOUJOURS REFUSÉ.
On indique: une erreur est survenue pendant le traitement de ma demande ???
Que dois-je faire, je n'ai pas accès à mon dossier. SINON, je demanderai les rapports par envoi postal. ",
360124,05-MAY-12,04-MAY-12,Julie,,en,174.95.49.177,k.kanhai@bell.net,15460482,000000124990647,3,4,The summary of your on-line print out was much clearer.,4
360125,05-MAY-12,04-MAY-12,Kanishka,,en,67.71.144.24,tomphillips@sympatico.ca,15466230,000000124991975,5,5,None,5
360126,05-MAY-12,04-MAY-12,Matthieu,,en,174.89.193.217,yvideo@sympatico.ca,15466988,000000125010087,1,1,,1
360127,05-MAY-12,01-MAY-12,Med Heni,,fr,174.92.216.137,pierrethibault67@sympatico.ca,15449410,000000124935602,4,4,Peut-être avoir des pieces disponible dans une boutique Bell prêt de chez moi,4
360128,03-MAY-12,26-APR-12,Suzon,,en,67.68.80.184,clive.willard@sympatico.ca,15407234,000000124834277,4,3,see reference 124828267,3
358621,29-APR-12,28-APR-12,Mohammed,,en,174.91.69.250,gstdavidv@bell.net,15431127,000000124874302,4,4,None that I can think of.,4
358622,29-APR-12,28-APR-12,Paul-Henri,,fr,70.26.198.152,magic1270@sympatico.ca,15433085,000000124866959,3,4,,4
358623,29-APR-12,28-APR-12,Nice,,en,70.24.155.193,therowans@sympatico.ca,15435911,000000124863714,5,4,"Have you reps slow down a bit when explaining things
",4
358624,29-APR-12,28-APR-12,Katherine,,en,70.54.15.241,ztrzaskoma@sympatico.ca,15436559,000000124869649,5,2,,2
358625,29-APR-12,27-APR-12,Katherine,,en,174.88.149.232,berwand@sympatico.ca,15418426,000000124841291,4,4,Answer my call promptly,4
358626,29-APR-12,28-APR-12,Wahida,,fr,174.89.245.87,zeycanyegin@sympatico.ca,15436533,000000124870080,5,5,,5
358627,29-APR-12,26-APR-12,Sondes,,fr,76.71.198.185,andre_chapdelaine_6@sympatico.ca,15405616,000000124829424,4,5,tout etait ok,4
358628,29-APR-12,28-APR-12,Rain,,en,65.92.24.220,icopnick@sympatico.ca,15431433,000000124874374,5,5,,5
358629,29-APR-12,27-APR-12,Hanene,,fr,70.29.164.177,gris8@bell.net,15421556,000000124860560,5,5,rien de mieux,5
358630,29-APR-12,28-APR-12,Reuben,,en,184.148.84.195,rdedman@sympatico.ca,15434577,000000124876422,5,4,,5
358631,29-APR-12,28-APR-12,Meriem,,fr,70.53.171.25,liliannerod@sympatico.ca,15432777,000000124870307,3,4,aucun ,4
358632,29-APR-12,24-APR-12,Yazhini,,en,64.229.93.182,jnp2@bell.net,15388922,000000124767343,3,4,,4
358633,29-APR-12,28-APR-12,Nicole,,en,184.144.132.245,rgmurphy@sympatico.ca,15434631,000000124868004,5,5,,5
358634,29-APR-12,20-APR-12,Eric,,en,184.144.132.245,rgmurphy@sympatico.ca,15355022,000000124686153,5,5,,5
358635,29-APR-12,28-APR-12,Pamela,,en,76.69.0.166,kas6@bell.net,15432325,000000124871744,5,5,,5
358636,29-APR-12,26-APR-12,Med Jeber,,fr,174.91.217.152,dmartins@sympatico.ca,15407998,000000124828465,4,4,,4
358637,29-APR-12,28-APR-12,Mike,,en,184.148.101.217,mark_lewis@sympatico.ca,15433281,000000124865988,4,4,,4
358638,29-APR-12,24-APR-12,Makrem,,fr,70.30.186.180,diftar@sympatico.ca,15385890,000000124774275,5,4,,5
358639,29-APR-12,24-APR-12,Gopinath,,en,76.68.13.150,rashee.kazmi@sympatico.ca,15393192,000000124773953,5,4,want a bell tech,5
358640,29-APR-12,28-APR-12,Kishore,,en,70.54.112.118,woates@bell.net,15436387,000000124876751,3,3,,3
358641,29-APR-12,28-APR-12,Porushotham,,en,76.64.20.182,evralph@sympatico.ca,15430581,000000124874651,5,5,"My interaction with the above service rep was excellent, helpful and constructive.

You have asked me to do this evaluation twice with this one contact.  I do not like to fill out coustomer service reps comments when it is negative about Bell management and hardly ever negative about the person on the other end of the line.  That is becasue you never ask questions about the management issues.  Here goes though.

I was on pay as you go in mobility You wrote me a letter telling me I should change.  I telephoned and was sold a contract that I should never have been sold with my personal use.  When I Teleponed to request my first plan back I was told that i could not change unless I paid the penalty.  Why do you do this?

Do you ( Bell ) realize how much time you waste and I waste when you nickle and dime us the way you do.


Why do you keep charging for touch tone service after 30 to 40 years of getting your money on a monthly basis?

You bill me for a land line, internet and mobility service and still charge a double line service charge monthly for two phones and I can only talk on one at at a time.

Why do you waist ink on telling me how much money you save me when you use criteria that is out of date and not even applicable or realistic becasue I pay for what you ask for?  

I went on line to recieve my e accout as you were going to charge $2.00 to receive a paper bill which has been built into the cost of telephone since the beginning of time and I think you will continue to do this to the poor devils who cannot do anything about it.  Why would you continue to double dip.  I accept that time changes the way we do busines, but why do you make this charge when it is already built into the cost and when will this eventually stop?

I would appreciate any response you would like to make but my bet is that you will not as in the past.  I hope I am wrong.

I suspect that some of the above is why you have lost so many coustomers to 
Rogers.  

Ed Ralph",2
358642,29-APR-12,27-APR-12,Sahali,,fr,64.229.56.204,jydess@sympatico.ca,15423084,000000124853144,5,5,,5
358643,29-APR-12,28-APR-12,Naveenkumar,,en,174.95.103.234,jlepka@sympatico.ca,15431915,000000124869867,3,4,"After I described symptoms of my problem, which pointed to an external line or a modem, I still had to go through a number of, in my opinion, unnecessary steps that took over one hour to complete.  The Bell Technician, Chris, who came the next day was great. The deffect on the telephone line was troubleshooted quickly, the modem replaced and the service restored in less than the time I spent with the Call Centre.",4
358644,29-APR-12,28-APR-12,Emmanuel,,en,70.31.114.104,shirley.coates@sympatico.ca,15435317,000000124874898,5,5,Nothing,5
358645,29-APR-12,18-APR-12,Manel,,fr,184.145.252.31,vital_gagnon@sympatico.ca,15334660,000000124647216,3,4,FAIRE PLUS VITE,5
358646,29-APR-12,28-APR-12,Milo,,en,69.158.33.252,mye531@bell.net,15433865,000000124869864,5,5,Nothing comes to mind,4
358647,29-APR-12,28-APR-12,Amir,,fr,70.55.115.73,michele.michel@sympatico.ca,15433573,000000124873248,5,5,Rien dans ce cas-ci.,4
358648,29-APR-12,26-APR-12,Laddavanh,,en,50.101.147.167,hmcgrandles@sympatico.ca,15409704,000000124818299,2,1,,4
358649,29-APR-12,26-APR-12,Allan,,en,50.101.147.167,hmcgrandles@sympatico.ca,15409706,000000124819483,5,1,fix it,3
358650,29-APR-12,28-APR-12,Alfredo,,en,74.14.104.213,jsamuels2012@bell.net,15432157,000000124874276,5,5,,5
358651,29-APR-12,28-APR-12,Oscar,,en,174.92.53.252,judyfrances@bell.net,15432191,000000124874768,5,4,,5
358652,29-APR-12,26-APR-12,Tejaswvi,,en,67.71.63.155,jim.hunter2@sympatico.ca,15410420,000000124826190,5,4,,4
358653,29-APR-12,28-APR-12,Nabil,,fr,67.68.205.58,desmaraisa@sympatico.ca,15430159,000000124875242,3,,,4
358654,29-APR-12,28-APR-12,Med Amine,,fr,174.89.183.56,belangerjj@sympatico.ca,15429057,000000124865984,1,1,"M'aider à résoudre le problème que j'ai avec mon nouveau modem-router tp-link.  Je n'ai pas aimé le service de votre tech et j'aurais aprécié qu'il m'aide à résoudre ce problème.  Donc aussitôt que je trouve une solution à mon problème, je cancelle mon service internet avec vous.",2
358655,29-APR-12,27-APR-12,David,,en,70.31.115.207,lochanora69@sympatico.ca,15423962,000000124850319,5,4,I was expecting to receive a new phone instrument because it was the phone that was at fault.  However I have now found out to call the no. at Aurison which I will do when I am at no. 7052823174.,5
358656,29-APR-12,17-APR-12,Nadine,,en,64.231.66.85,jillhooper@sympatico.ca,15314812,000000124618712,5,5,"Nothing. Went perfectly as my query was solved quickly and professionally,",5
358657,29-APR-12,28-APR-12,Imed,,fr,174.93.228.59,rdelorme@sympatico.ca,15434579,000000124875094,3,4,comprendre un peu plus que je ne suis pas un technicien et agir en consequence.,4
359113,04-MAY-12,26-APR-12,Edwin,,en,70.53.147.41,k.royle@sympatico.ca,15410938,000000124818730,2,2,"I would prefer to have had an individual locally(Canada) who can answer a question or solve a problem rather then someone in the Pacific area.I am not the fastest person when it comes to computer knowledge. The ability to communicate with young computer knowledgable Asian area people, in English can be difficult. Again, why not local people?... It is not a mystery as to why not. Why not hire older, often more experienced computer knowledgable people? It is also not a mystery as to why not.
I might try communicating in French next time, if another problem occurs and if I am still with Sympatico.
There was one good, older person from South America earlier this year, helping me out, communicating on Sympatico's behalf. She was good. For having chosen her, I'll give you good marks.
I will not bore you anymore. Have a good time.",2
359114,04-MAY-12,01-MAY-12,Mohammed,,en,69.158.80.58,marikanikolov@sympatico.ca,15448156,000000124935340,4,4,Problem could not be resolved until next day due to FIBE tv installation.,3
359115,04-MAY-12,27-APR-12,Zohra,,fr,70.24.251.203,joste@sympatico.ca,15422906,000000124850089,1,1,"la conseillère avait l'air bête, avait un ton condescendant et de plus le rendez-vous qu'elle m'a proposé pour l'installation de la fibe n'a même eu lieu, la demande n'a pas été bien faite, j'ai attendu tout l'avant midi de 8 à 12 en vain... je dois prévoir une autre journée de congé pour ca.  Je suis vraiment en colère et decu du service.",1
359116,04-MAY-12,27-APR-12,Carmen,,en,76.71.96.34,mel005@sympatico.ca,15424778,000000124851555,5,5,nothing,5
359117,04-MAY-12,24-APR-12,Eric,,en,134.117.137.62,srlarkin@sympatico.ca,15394698,000000124778001,5,1,"I called Bell about 14 April to escalate to a supervisor and have not heard back.

My concern is the I live in a rural area where only fixed wireless or satellite services are offered for high-speed internet. My current service from Bell was a WiMax solution.

I was informed the service would be terminated on 24 April. There are not equivalent services being offered by Bell at least. The only things that come close are for very light or mobile internet users. 

I am making this complaint in the hopes that some agreeable solution can be reached. There are other possibilities that would be expensive but not as expensive as the current solutions offered by Bell. I would prefer not to be forced to switch away from Bell but you may not consider rural business important.

My main concern is the data cap. While my average monthly usage may well be less than 10 or 20 gigs, my peaks are higher and would cause excessive usage charges.

Do you sell in bulk? For example I purchase 200 Gig to use thru' the year and the expensive date rates do not apply until I exceed that. Just a suggestion. I Know there are many folks in my area in the same predicament. Indeed there is a large rural band surrounding Ottawa that would be affected.

-Respectfully,

Steve Larkin",1
359118,04-MAY-12,02-MAY-12,Kelly,,en,206.210.123.160,caira@sympatico.ca,15451013,000000124943179,4,4,,4
359119,04-MAY-12,26-APR-12,Juan,,en,70.50.175.13,joseph026@sympatico.ca,15410716,000000124825805,3,2,Internet speed is too slow... varies from 1mps to 5mps tops.  very laggy connection.  Not at all happy with this internet connection,2
359120,04-MAY-12,23-APR-12,Mary Ann,,en,70.30.124.51,saleem.system@bell.net,15379746,000000124737519,5,5,"Protect my email and account profile as my previous account with other ISP was BOOGY TRAPPED, found two copies of my outlook running. Tight security is the best security",5
359121,29-APR-12,23-APR-12,Adel,,fr,70.31.210.113,bontipit@bell.net,15367580,000000124754552,4,4,"Le problème me semble débuter avec un changement de mot de passe qui origine de Bell.Je ne sait pas pourquoi c'est arrivé,mais mon ancien modem semblait fonctionner,et le technicien qui est venu chez moi et a emporté l'ancien modem me semble avoir perdu son temps.Lorsque on a accédé a mon compte,impossible de nous connecter.Mauvais mot de passe,et tout ce qui découle de ce fait.Si Bell change de mot de passe de mon compte internet,dite moi le,comme cela,je ne vous dérangerai plus avec tout ce que ça implique.Merci de me demander mon opignon et sans rancune.",4
359122,29-APR-12,28-APR-12,Kaouther,,fr,174.93.145.85,danielrobert@bell.net,15429943,000000124865088,3,3,,4
359123,29-APR-12,28-APR-12,Houda,,fr,67.71.82.60,yolandfr@sympatico.ca,15436469,000000124873354,5,4,,5
359124,29-APR-12,28-APR-12,Nathan,,en,69.157.150.28,jhousey@bell.net,15431873,000000124864179,4,3,"Why do I have to call Bell to receive loyalty pricing? When I called to ask why my internet charges had increased to $49.95 per month, at first they were giving me a $5.00 per month discount then after I pointed out that I have 3 Bell services they increased it to $10.00 per month for 1 year. Now, after 1 year I am going to have to call back and go through the same process again. As with what happened this time, my original discount expired in December and my new one is only effective starting in May. So for 4 months I have paid a price over what I should have. It seems to me that for a customer that has 3 services with Bell, has had high speed internet from almost the day it was available that I should be available for some type of process that insures that I am paying the best rates available for the services I am receiving.",3
359125,29-APR-12,28-APR-12,Porushotham,,en,207.164.79.117,ianlmclellan@bell.net,15431427,000000124871947,2,1,"Representative who answered the call was polite and genial, as was his supervisor.
The problem, a defective modem power supply was not resolved. Proposed solutions. Ship out a new power supply in 2-3 business days, which leaves us without internet for 4 days since the problem occurred on a Saturday.
Next solution: Buy a replacement power supply at a Bell store or a Source and be reimbursed. The problem is that neither one carries a replacement power supply. 
At this moment we still have no internet access, and will not for 3 more days. This is unacceptable.",2
359126,29-APR-12,28-APR-12,Hema,,en,67.71.127.152,roldewening@sympatico.ca,15434829,000000124874016,5,5,,4
359127,29-APR-12,28-APR-12,Ferdaous,,fr,74.15.156.152,minou.ouellet@sympatico.ca,15433645,000000124873528,4,4,,5
359128,29-APR-12,28-APR-12,Selassi,,fr,70.30.189.146,mg007@sympatico.ca,15433535,000000124872974,5,5,,5
359129,29-APR-12,27-APR-12,Miroslav,,fr,67.70.25.74,andreetgisele@sympatico.ca,15417918,000000124852581,4,2,"j,ai tout perdu mes contacts de hotmail et mes photos que j'avais a cette adresse",4
359130,29-APR-12,28-APR-12,Nawel,,fr,67.68.173.172,paulinejalbert@sympatico.ca,15434263,000000124863268,5,4,,5
359131,29-APR-12,28-APR-12,Yasmin,,en,70.29.114.9,acoutts7@sympatico.ca,15428411,000000124865520,5,4,,5
359600,30-APR-12,26-APR-12,Edward,,en,70.26.117.181,scottgrover22@sympatico.ca,15415316,000000124816882,5,5,"Edward was knowledgeable and very effective at his job.  I was able to communicate clearly with Edward, which enabled us to get to the bottom of the problem quickly.  I was very satisfied with my service from Edward.  It would be nice to speak with an employee as professional and helpful as Edward every-time I was to call in for assistance. Thanks. ",4
359601,01-MAY-12,30-APR-12,Jamie,,en,184.147.198.13,dnhadland@sympatico.ca,15441860,000000124907846,5,5,nothing your personell were knowledgeable and patient,5
359602,01-MAY-12,29-APR-12,Elmer,,en,174.94.28.244,connie.zolotar@sympatico.ca,15437747,000000124887124,5,5,,5
359603,02-MAY-12,26-APR-12,Atiyah,,en,99.250.167.232,the4malones@sympatico.ca,15416232,000000124818505,4,4,,5
359604,02-MAY-12,01-MAY-12,Sooraj,,en,70.53.37.227,peter.cox@sympatico.ca,15449310,000000124922676,5,5,,5
359605,02-MAY-12,01-MAY-12,Krishidhar,,en,184.145.7.24,jware55@sympatico.ca,15447068,000000124922594,4,4,nothing that I can think of.I was very satisfied witht the level of service,5
359606,04-MAY-12,28-APR-12,Taoufik,,fr,67.68.184.21,limib@sympatico.ca,15423798,000000124862015,1,1,S'assurer que tout ce qui pouvait être fait a bel et bien été fait ,1
359607,04-MAY-12,28-APR-12,Mehdi,,fr,67.68.184.21,limib@sympatico.ca,15423800,000000124861926,1,1,S'assurer que tout était correct . Car j'ai du rappeler une demie heure plus tard . ,1
359608,05-MAY-12,24-APR-12,John,,en,184.146.135.214,harold.akers@sympatico.ca,15387744,000000124777167,1,1,Stop all the phone transfers. Operators hanging up on clients. Broken promises ie. you can install Fibre Optic cable to your house (bought $3k TV) and then the technician says it can not be installed at our house.  I gave my old TV and PVR away and I am out $3k and have not been able to use my new TV. Lost service to all my phones. Technicians missing appointments and all issues have been not resolved since April 24th.,1
359609,05-MAY-12,04-MAY-12,Eliena,,en,64.231.180.85,richard.harway@sympatico.ca,15464292,000000124989868,5,5,,4
359610,05-MAY-12,04-MAY-12,Samuel,,en,184.151.61.152,sohn@sympatico.ca,15465490,000000125006057,5,4,Cannot think of anything,3
359611,05-MAY-12,04-MAY-12,Judith,,en,70.49.50.13,hpentland@sympatico.ca,15459156,000000125005267,5,5,,5
359612,05-MAY-12,04-MAY-12,Mahesh,,en,65.95.189.72,rick.greszczuk@sympatico.ca,15464326,000000125011156,5,5,,5
359613,05-MAY-12,04-MAY-12,Med Amine,,fr,67.68.251.98,fredy.bergeron@sympatico.ca,15458246,000000125006643,3,4,,5
359614,05-MAY-12,04-MAY-12,Nandhini,,en,65.92.95.70,robt.cheverda@bell.net,15464518,000000125001443,5,5,at times it is difficult to understand the operator at the other end.,5
359615,05-MAY-12,04-MAY-12,Cathrine,,en,65.93.43.177,jake.riemie@bell.net,15459486,000000125000680,4,4,"Speaking more clearly and slow down a bit. Commending the service person for
her patience!
                    Jake. ",5
359616,05-MAY-12,04-MAY-12,Prem,,en,69.157.39.147,peter.vavoulis@sympatico.ca,15463642,000000124989958,2,3,,2
359617,05-MAY-12,04-MAY-12,Mohd,,en,65.95.21.9,bartonclan@sympatico.ca,15455472,000000124989996,2,2,Had a tech who understood what they were doing.,2
359618,05-MAY-12,04-MAY-12,Rym,,en,70.26.110.37,claude563@sympatico.ca,15456616,000000124994464,3,4,"It felt like I was talking to a machine and wanted to sell me something I did not want . When I was very specific to what I wanted.
",2
359619,05-MAY-12,04-MAY-12,Luis,,en,65.95.89.189,dorothylees-blakey@sympatico.ca,15457546,000000124992402,5,5,,4
359620,05-MAY-12,04-MAY-12,Nandhini,,en,67.70.199.133,richard.goodman084@sympatico.ca,15464288,000000125002672,3,1,"followed through with the phone call i was promised to fix problem i,ve tried to resolvethis four times now and your going to charge for a paper bill wwhen you can,t fix my e bill account",1
359621,05-MAY-12,04-MAY-12,Munyaradzi,,en,184.148.238.203,kboys67@sympatico.ca,15460590,000000124990642,4,4,,4
359622,05-MAY-12,04-MAY-12,Bob,,en,174.92.68.212,janlyle@sympatico.ca,15459558,000000125000784,5,4,,4
359623,05-MAY-12,04-MAY-12,Milo,,en,76.65.20.203,dret_jillthomas@sympatico.ca,15457606,000000124990946,3,2,"I was shown another route for gaining access to e-mail. This was successful. However, I'm very concerned that my original route still indicates that neither my e-mail address nor my password are recognized.",3
359624,05-MAY-12,04-MAY-12,Seifallah,,fr,184.144.210.220,theresefradette@sympatico.ca,15466088,000000125000993,5,4,Je ne savais pas que j'étais limité sur Internet...,5
359625,05-MAY-12,04-MAY-12,Shaun,,en,184.144.55.19,peterbe@sympatico.ca,15463656,000000124992057,3,2,"Initial internet issue relating to modem rental fee was resolved, however when transferred to a customer loyalty rep, I requested an email confirmation relating to the bell services and their prices we had discussed. I did receive the modem transaction conf., but never received my email regarding the services and their prices.",2
359626,05-MAY-12,04-MAY-12,Charles,,en,70.31.1.184,radic3@sympatico.ca,15463980,000000125011278,5,5,,5
359627,05-MAY-12,04-MAY-12,Aaron,,en,67.70.84.49,bnbcole@sympatico.ca,15455768,000000125005123,5,5,,5
359628,05-MAY-12,04-MAY-12,John,,en,76.71.94.233,phyl_7@sympatico.ca,15463716,000000124999101,5,5,"Not a thing, when i explained to the man my nervousness of using my computer service, he went over the call of duty to resolve my problem. Although unsuccessful, he guided to what action I needed to take. For that I am ever so greatful. Thank you ",5
359629,05-MAY-12,04-MAY-12,Salvador,,en,70.30.59.157,amalatesta@sympatico.ca,15454912,000000124993495,3,3,"It seems that everyone i speek to have problems with their head sets.Terrible adio.Very hard to hear.Was passe around to 4 different people.Called on many occassions before you finally decided to send someone to check my line,even after all the tests showed that there was a problem with the line.",
359630,05-MAY-12,04-MAY-12,Yves,,en,174.91.125.128,bcbasicps@sympatico.ca,15455494,000000124999913,1,1,Spoke with 6 different people and the last one put me on hold and the line cut off. I have been on the phone with you for 3 hours yesterday and my issue with my internet is still unresolved. Since I upgraded to fibe 25 the internet interrupts every hour and I have to reconnect each time. Your service with this issue has been dismal.,1
359631,05-MAY-12,04-MAY-12,Naim,,fr,70.52.65.168,yvonlarose@bell.net,15466998,000000124999344,3,2,Manque d'info concernant Internet,3
359632,05-MAY-12,04-MAY-12,Ben Mahmoud,,fr,67.68.58.250,lucette.b@sympatico.ca,15461480,000000125003504,2,,"le réseau fonctionne au ralenti ou nous sommes incapable d'utiliser internet a partir de 15 hres... cela fait trois fois cette semaine...on nous informe que internet explorer ne répond pas ou que  sympatico  ne répond  pas..que ce passe-t-il avec votre réseau ?tout mon monde est branché avec vidéotron et ils n'ont pas de problème eux..si cela continue je  songe a changer de distributeur.
merci de votre attention.  
",
359633,01-MAY-12,19-APR-12,Stedman,,en,216.185.88.98,vcme@sympatico.ca,15345990,000000124683753,5,5,,5
360129,03-MAY-12,26-APR-12,Suzon,,en,67.68.80.184,clive.willard@sympatico.ca,15407236,000000124834720,3,3,see reference 124828267,3
360130,03-MAY-12,30-APR-12,Jessa,,en,67.68.80.184,clive.willard@sympatico.ca,15441126,000000124899756,5,4,,3
360131,03-MAY-12,02-MAY-12,Shashank,,en,70.51.98.75,jfnrobarts@sympatico.ca,15453153,000000124954341,5,5,nothing...response was quick and successful,5
360132,03-MAY-12,02-MAY-12,Nora,,en,23.21.180.111,gracedelia_1@bell.net,15452529,000000124947967,2,2,Let me know that my Internet was not going to work,2
360133,03-MAY-12,29-APR-12,Kaouther,,fr,70.53.171.196,g.florent@sympatico.ca,15438571,000000124886095,2,2,"Commencer par mettre du monde qui parle francais comme nous les quebecquois
       merci",2
360134,03-MAY-12,02-MAY-12,Omar,,fr,174.88.66.90,claudelachapelle1@sympatico.ca,15451285,000000124944150,3,4,Attende de 35 minutes??????????????????????????????????????????????,3
360135,03-MAY-12,02-MAY-12,Rabeb,,fr,69.159.163.22,klavoie_59@sympatico.ca,15453625,000000124943840,4,4,Rien de plus.,4
360136,03-MAY-12,01-MAY-12,Michael,,en,174.94.39.36,kevin.traynor@sympatico.ca,15447242,000000124927421,5,5,"concise, accurate,efficient service",5
360137,03-MAY-12,02-MAY-12,Jose,,en,64.231.48.196,gobessie@sympatico.ca,15452495,000000124947207,5,5,No need to change anything.,5
360138,03-MAY-12,01-MAY-12,Yazhini,,en,70.49.148.116,bmw55@sympatico.ca,15443664,000000124918191,5,5,,5
360139,03-MAY-12,29-APR-12,Naziha,,fr,174.95.231.105,alain_cyr@sympatico.ca,15436845,000000124884863,5,5,,5
360140,03-MAY-12,02-MAY-12,Marco,,en,65.95.121.128,bob.maloney@sympatico.ca,15450843,000000124947271,4,5,,5
360141,03-MAY-12,27-APR-12,David,,en,70.48.219.185,d_davies@sympatico.ca,15419576,000000124844781,4,4,"While the technician was very nice.and helpful, I would still like to speak with a person in Canada, not India",4
360142,03-MAY-12,28-APR-12,Carlos,,en,70.48.50.13,ianeri@bell.net,15431425,000000124866295,3,4,"I think it would be beneficial that a call history log be reviewed to reduce the duplication of effort.  For example, had Carlos been aware that I had called three previous times with the same problem, and that each previous time a line check was carried out, he could have skipped that step and arrived at the conclusion that a technician needed to come to the house.",3
360143,03-MAY-12,02-MAY-12,John,,en,70.26.110.135,d_welch@bell.net,15451455,000000124942537,4,1,Called me back to let me know what has been done to rectify my problem.,3
360144,05-MAY-12,04-MAY-12,Tony,,en,76.71.150.20,joann000@sympatico.ca,15460046,000000125001289,5,5,"The computer technitians have located the problems with unsolicited web pages and/or pop up items impairing normal use of the internet and email, web pages. Oscar solved the latest difficulty.  ",5
360145,05-MAY-12,04-MAY-12,Jessica,,en,184.145.67.30,hemangp@sympatico.ca,15459024,000000125010120,2,2,Assessment not clear as when same question asked at staples depot and asked me to do before go for diagnostic service. Based on staples instruction my internate is working without any problem.,3
360146,05-MAY-12,04-MAY-12,Partha,,en,174.91.14.245,h.nielsen@sympatico.ca,15458860,000000124998529,5,5,no a thing,5
360147,05-MAY-12,04-MAY-12,Amine,,fr,174.92.233.221,santecbp@sympatico.ca,15465012,000000125012433,5,5,,5
360148,05-MAY-12,04-MAY-12,Luis,,en,70.53.221.82,roslynrh@bell.net,15464654,000000125000410,4,,,4
360149,05-MAY-12,28-APR-12,Maria,,en,67.70.161.6,vacirca1@bell.net,15436127,000000124870020,5,4,"Question if there was anything else you could have done. Now, I cannot enter "" Sympatico"" to check our financial stock.",5
360150,05-MAY-12,04-MAY-12,Bedre,,en,70.50.80.171,LJciuffreda@bell.net,15454388,000000125011411,3,2,less automation,1
360151,05-MAY-12,04-MAY-12,Samuel,,en,74.14.200.43,jeanguygravel@sympatico.ca,15459748,000000125011479,5,5,,5
360152,05-MAY-12,30-APR-12,Edward,,en,70.50.200.164,barbie.ken@sympatico.ca,15440080,000000124907342,4,4,"My interaction with Edward was handled in a friendly and professional manner.

If this survey is about Edward as an individual, he deserves top marks, however if this survey is about the week of calls and two missed appointments, it was very frustrating.

The two men (Mike and Scott) who arrived unexpectedly last night around 8:30 were exceptional and I'm delighted to say, resolved the problem and restored my faith in Bell.",5
360153,05-MAY-12,04-MAY-12,Omar,,en,70.54.8.215,rdlamar@bell.net,15464128,000000124993163,3,5,not kept me on hold for so long.,4
360154,05-MAY-12,04-MAY-12,Hamdi,,fr,174.92.190.169,den1940@bell.net,15457228,000000125008830,4,4,C'est bien comme celà.,5
360155,05-MAY-12,26-APR-12,Sudhakar,,en,76.69.38.102,mhaddock@bell.net,15412778,000000124827382,5,5,can't think of anything,5
360156,05-MAY-12,04-MAY-12,Arthur,,en,69.158.92.31,husheyoung@sympatico.ca,15459200,000000124999333,3,2,I am reserving opinions for future.,4
360157,05-MAY-12,04-MAY-12,Eduardo,,en,174.95.19.19,murrayshenkman@sympatico.ca,15462952,000000125007139,4,4,,3
360158,05-MAY-12,04-MAY-12,Adithya,,en,174.91.117.219,jack.roberts@sympatico.ca,15459430,000000124993694,3,3,"Correct possible mistakes beforehand,especially when one staff indicates action and another doesn't.",3
360159,05-MAY-12,04-MAY-12,Mohammed,,en,70.29.4.47,mjpd@sympatico.ca,15462708,000000124998687,5,5,,4
360160,05-MAY-12,26-APR-12,Obe,,en,70.53.72.127,jorgenhouwer@bell.net,15410698,000000124835509,3,2,"I was promised a $60+ dollar credit did not receive that. Do not feel that was enough based on very bad service I recieved previously when internet was off for over 2 weeks completely and service was bad for 2  months i n total!!!!
",2
360161,05-MAY-12,04-MAY-12,Abderrahmen,,fr,69.156.169.127,whopy@sympatico.ca,15466696,000000124995898,5,5,Tout était parfait,5
360162,05-MAY-12,04-MAY-12,Evan,,en,70.27.67.250,rmtpleasant@sympatico.ca,15464422,000000124999941,4,4,Offered to reduce my payment,5
360163,05-MAY-12,04-MAY-12,David,,en,184.147.213.63,mcclaysrk@sympatico.ca,15462264,000000125003565,3,1,Make sure that the changes are going to make the problem better and not worse,3
360164,05-MAY-12,02-MAY-12,Sushil,,en,64.231.151.175,lfinsten@sympatico.ca,15453843,000000124951053,2,3,"there was not a welcome letter with the variouse codes incuded ,it took over one hour wiht 2tecnitons in orderget the system to operate. there is no return label for the old modem",3
360165,05-MAY-12,04-MAY-12,Rym,,fr,69.159.90.105,franc.rich@bell.net,15458160,000000124993451,5,4,rien,5
360166,05-MAY-12,04-MAY-12,Lor,,en,74.14.93.164,1kadur@sympatico.ca,15454228,000000125001906,4,4,nothing!,5
360167,05-MAY-12,04-MAY-12,Marc-andre,,en,70.54.78.14,bobcobban@sympatico.ca,15455780,000000124995192,5,4,Not having to do it in the first place. This is a chronic problem with billing. The promotions and loyality departments don't seem to properly connect with billing and so this back and forth continues which is irrating for the customer and costs Bell in time and resources.,4
360168,05-MAY-12,04-MAY-12,Linda,,en,74.14.162.45,bev.beath@sympatico.ca,15455624,000000124991646,5,5,,5
360169,02-MAY-12,01-MAY-12,Hemavathi,,en,184.144.133.164,celtag@sympatico.ca,15444068,000000124918154,4,4,,5
358658,30-APR-12,28-APR-12,Janani,,en,70.27.23.244,jcsimoes@sympatico.ca,15431747,000000124871131,5,5,,5
358659,30-APR-12,27-APR-12,Rodolfo,,en,70.55.37.109,dennis.hertz@sympatico.ca,15419952,000000124860695,5,4,"Have the call centres relocated back in Canada, so we can keep jobs here, if all the jobs relocate in other contries how will we be able to afford your product if there is no jobs!!!!",4
358660,30-APR-12,29-APR-12,Alicia,,en,70.51.175.39,franphillips@bell.net,15438527,000000124884732,5,5,,4
358661,30-APR-12,29-APR-12,Saba,,en,70.51.175.39,franphillips@bell.net,15438529,000000124885459,5,5,,5
358662,30-APR-12,29-APR-12,Jean-Gardy,,en,74.15.108.145,afolliott@sympatico.ca,15436807,000000124881099,5,4,"It should have been completed previously
have a Senior person call me and listen
to my complaints. The service rep tackled my problem and solved it. His name is Jim and works out of Ottawa   ",3
358663,30-APR-12,26-APR-12,Pavan,,en,74.14.21.253,hackermann@sympatico.ca,15409482,000000124825587,5,5,every thing was perfect,5
358664,30-APR-12,22-APR-12,Med Aymen,,fr,174.91.235.161,hamcar@sympatico.ca,15360264,000000124735095,5,1,,4
358665,30-APR-12,29-APR-12,Kevin,,en,65.94.214.136,beab@sympatico.ca,15437199,000000124886656,1,1,I would like to speak to someone i can understand .I am sorry but everytime i call for help i get soeone who can't speak english very well.I STILL DO NOT HAVE MY INTERNET FOR WIRELESS CONNECTED.I am bad with computers and need someone to get me through the steps in words i can understand.Thank You,3
358666,30-APR-12,17-APR-12,Edgar,,en,74.15.102.27,jbutler@sympatico.ca,15314538,000000124637950,4,3,,4
358667,30-APR-12,28-APR-12,Miroslav,,en,64.231.248.67,pkrysma@sympatico.ca,15434369,000000124872131,5,5,Miroslav was extremely helpful and could resolve our e-mail problem competently.  ,5
358668,30-APR-12,28-APR-12,Wissem,,fr,67.71.93.117,aagougeon@bell.net,15428337,000000124865183,4,5,"Le technicien avait une approche plus directive que conviviale.  Dommage! Avec un peu plus de collaboration de sa part, peut-être que la prochaine fois, j'aurais pu me débrouiller par moi même.",5
358669,30-APR-12,29-APR-12,Ruth,,en,174.95.145.222,egurgurewicz@sympatico.ca,15438293,000000124883750,4,4,,5
358670,30-APR-12,28-APR-12,Lea,,en,174.94.63.90,april72@sympatico.ca,15428833,000000124868093,5,5,Nothing could have been improved for this experience. Not only was my query handled efficiently I was given advice on how to save on my services.,4
358671,30-APR-12,24-APR-12,Victor Gabriel,,en,70.24.94.95,vj.hughes@sympatico.ca,15395904,000000124777001,5,5,,5
358672,30-APR-12,26-APR-12,Nikitha,,en,64.231.183.49,yandr1woelk@sympatico.ca,15417002,000000124834632,3,3,Stop trying to SAVE ME MONEY and then at the same time try to SIGN ME UP FOR BETTER DEALS at a HIGHER PRICE- in turn actually INCREASING my overall bill.,3
358673,30-APR-12,29-APR-12,Nawel,,fr,70.30.219.209,hovingtonmonette@sympatico.ca,15438989,000000124882081,4,4,,5
358674,30-APR-12,28-APR-12,Matthieu,,en,70.27.71.230,nikitwo@sympatico.ca,15433963,000000124869946,5,5,nothing,5
358675,30-APR-12,23-APR-12,Sondes,,fr,74.15.140.82,ROBERT89@sympatico.ca,15365680,000000124748058,5,5,"Le personnel de Bell est super mais dans un autre dossier j'attends de recevoir la Fibe et me demande si je pourrai continuer à attendre.  Il est impossible de savoir quand la Fibe sera disponible dans mon secteur de Brossard, alors qu'elle est déjà disponible par Vidéotron.  Un estimé approximatif de temps en mois d'attente pour l'installation de Fibe de Bell serait bienvenue.  On a l'impression que Bell laisse la place au Québec à Vidéotron pour mieux de concentrer en Ontario.",3
358676,30-APR-12,28-APR-12,Emely,,en,206.172.191.105,donww@bell.net,15430295,000000124866945,5,5,None the service was excellent.,5
358677,30-APR-12,29-APR-12,Edwin,,en,70.52.67.207,g.switzman@bell.net,15438585,000000124886049,5,3,Get me Fibe access!!!,4
358678,30-APR-12,29-APR-12,Sara,,en,70.54.32.179,dvilleneuve8@sympatico.ca,15438249,000000124879424,5,5,Nothing,5
358679,30-APR-12,29-APR-12,Silvia,,en,69.156.154.34,dgpetrie@bell.net,15438045,000000124879465,5,4,nothing,5
358680,30-APR-12,17-APR-12,Jessica,,en,76.70.114.107,d.eng@sympatico.ca,15311386,000000124638797,3,1,"Although the representative could not resolve the issue, I got a solution from a co-worker who knows computers. He told me that all I had to do was to unplug my modem and shutdown my computer and then turn it back on. Sure enough it worked. The representative suggested that I may have a problem with my computer and to get it looked at. It was a good thing that I didn't do so as I would have had to pay someone to only tell me that there was nothing wrong. Perhaps the representative could have offered more solutions.",4
358681,30-APR-12,28-APR-12,Hemanth Kumar,,en,174.89.235.227,jolez@sympatico.ca,15432067,000000124862242,4,4,As my hearing is not too good I would have appreciated your agent speaking moreloudly,5
358682,30-APR-12,16-APR-12,Naveed,,en,174.91.103.212,dean.j@sympatico.ca,15297088,000000124607443,1,1,Shorten the time it takes to get to resolving the problem. I was on the phone for an HOUR just to have the rep send a tech for repairs.,2
358683,30-APR-12,29-APR-12,Francis Krizzan,,en,184.148.190.130,dscasa@bell.net,15438213,000000124882371,5,5,Nothing at this time.,5
358684,01-MAY-12,29-APR-12,Richard,,en,74.12.249.149,gmnrducharme@bell.net,15438733,000000124883321,5,5,,5
358685,01-MAY-12,30-APR-12,Sooraj,,en,67.71.7.230,dlouch@sympatico.ca,15441844,000000124891423,4,5,Speaking slowly and clearly in order that seniors with hearing difficulites can understand what is said.,5
358686,01-MAY-12,30-APR-12,Diana,,en,76.64.120.165,carolandpaulm@sympatico.ca,15440762,000000124905397,5,5,,5
358687,01-MAY-12,30-APR-12,Amine,,fr,70.26.176.112,claude.trudel3@sympatico.ca,15441072,000000124904442,4,1,"Le service a été exellent, mais ma demande n'était pas possible et le représentant a quand même tenté quelques options, mais aucun résultat possible. Mais il a pris le temps de répondre à toutes mes questions.",3
358688,01-MAY-12,30-APR-12,Andre,,en,70.52.225.25,amclean@bell.net,15439724,000000124894601,4,4,problem with responder's accent from San Salvador= had to request speed reduction,4
358689,01-MAY-12,30-APR-12,Ben Mahmoud,,fr,67.68.172.223,cocolevesque@sympatico.ca,15441158,000000124896946,3,1,Que le français soit amélioré,4
358690,01-MAY-12,30-APR-12,Matthieu,,en,65.92.95.112,bkatu@sympatico.ca,15440344,000000124903382,5,5,,4
358691,01-MAY-12,30-APR-12,Ivan,,en,184.147.3.16,2_cuthills@sympatico.ca,15439150,000000124903384,5,5,,5
358692,01-MAY-12,30-APR-12,Rene Jose,,en,76.64.199.187,dfyffe9@sympatico.ca,15441686,000000124895333,4,5,"I think it would make things easier for customers if some employees English  was better, have difficulty understanding some.  ",3
358693,01-MAY-12,29-APR-12,Hector,,en,70.54.89.128,bshadzik@sympatico.ca,15437429,000000124887275,2,1,"I expect to fix my problem. The rep figured out my modem is broken but around 10 pm the internet is working back with the same modem 
",2
359132,29-APR-12,28-APR-12,Lailani,,en,174.88.35.216,babs_claremont@sympatico.ca,15428937,000000124869384,1,1,"I received an email telling me that I had used 50% of my 25GB for the internet, however I explained to the cc representative that was not correct because we had 65GB and I gave her the reference number with regard to that.  I just wanted her to correct it and put us down for the 65GB we have, she said she was unable to do it, so I thanked her and told her I would call on Monday and speak to someone from the Hall of Loyal to get the help I needed.",
359133,29-APR-12,28-APR-12,Pratheep Prabhu,,en,70.24.90.162,detlev.bilo@sympatico.ca,15430165,000000124866876,5,5,,5
359134,29-APR-12,09-MAR-12,Roy,,en,70.26.172.241,terry.sargent@sympatico.ca,15203810,000000123808569,5,5,,4
359135,29-APR-12,28-APR-12,Naveen,,en,70.31.41.239,eunderwood@sympatico.ca,15430571,000000124868275,5,5,The chap I talked to was the best one I have had so far. He took control of my computer and set it up for me.  This is the first time I have had this kind of sevice.  He was in India. Please give him a raise,5
359136,29-APR-12,28-APR-12,Eliena,,en,70.50.203.216,alfredtappen@sympatico.ca,15428561,000000124862248,5,4,,5
359137,29-APR-12,26-APR-12,Juan,,en,174.91.53.106,shirley.ball@sympatico.ca,15415490,000000124820791,4,4,,4
359138,29-APR-12,28-APR-12,Ricardo,,en,76.64.151.205,bratcliff@bell.net,15429277,000000124870989,1,1,,
359139,29-APR-12,28-APR-12,Klai,,fr,174.89.221.120,dan10@bell.net,15429911,000000124877146,5,5,rien tout était parfais,5
359140,29-APR-12,28-APR-12,Nix,,en,64.231.150.254,martin.elsaesser@sympatico.ca,15433325,000000124864943,5,4,"The most recent experience was excellent as the rep was very polite, helpful and thorough.  This was the third or fourth contact I have made to try to resolve this issue, so that is a problem.  But this particular agent was the best.",5
359141,29-APR-12,28-APR-12,Manoranjith,,en,64.229.160.196,patti_buck@sympatico.ca,15434235,000000124871003,4,3,,2
359142,29-APR-12,28-APR-12,Ronald,,en,74.12.234.105,m.buie@sympatico.ca,15432993,000000124868083,4,4,Ron and the boys that look after the Portable inter net are great....Thanks Guys,4
359143,29-APR-12,28-APR-12,David,,en,70.26.106.79,k.d.jacobi@sympatico.ca,15432249,000000124873138,5,5,,5
359144,29-APR-12,27-APR-12,Jose,,en,65.95.177.52,corporate0604@sympatico.ca,15419420,000000124860253,5,5,Have more like him.,4
359145,29-APR-12,28-APR-12,Ahmed,,fr,69.156.122.168,rayden.lafrance@sympatico.ca,15434543,000000124868385,5,5,Rien de plus,5
359146,29-APR-12,28-APR-12,Yasmin,,en,65.92.235.185,bjgates@sympatico.ca,15429147,000000124872919,5,5,,5
359147,29-APR-12,28-APR-12,Salvador,,en,70.27.27.232,lbmartin@sympatico.ca,15432665,000000124866313,5,5,,4
359148,29-APR-12,27-APR-12,Tera,,en,70.27.73.189,anderjmm@sympatico.ca,15417888,000000124851397,5,4,,5
359149,29-APR-12,27-APR-12,Mary Ann,,en,74.14.181.219,shoran@sympatico.ca,15427562,000000124840934,3,1,"She told me my internet upgrade was for 40GB.  When I checked my internet usage online it said I was only getting 20GB.  Now, I have to call back and start over to find out what went wrong.",3
359150,02-MAY-12,01-MAY-12,Elizabeth,,en,69.156.83.190,b.hertz@sympatico.ca,15443352,000000124925614,5,5,"Phone menu to reach reprentative for exiting customers with Bell Internet and queries on service changes was confusing. I just hit ""0"" after a while.",4
359151,02-MAY-12,01-MAY-12,Ravi,,en,174.89.29.44,carolyn.stratton046@sympatico.ca,15443978,000000124931767,5,5,,5
359152,02-MAY-12,01-MAY-12,Milo,,en,70.55.17.119,gicote@sympatico.ca,15445698,000000124920291,5,5,,5
359153,02-MAY-12,01-MAY-12,Akrem,,fr,174.92.163.45,Loreynold@sympatico.ca,15442708,000000124925063,4,4,,4
359154,02-MAY-12,01-MAY-12,Jama,,en,70.49.105.6,bev-kenvallins@sympatico.ca,15443550,000000124923561,3,3,,4
359155,02-MAY-12,01-MAY-12,Rolando,,en,70.27.96.85,ngmoore@bell.net,15448888,000000124921026,4,5,,4
359156,02-MAY-12,01-MAY-12,Arush,,en,70.55.98.6,gfj49@sympatico.ca,15445664,000000124928487,5,5,,5
359157,02-MAY-12,01-MAY-12,Sudheer,,en,65.92.44.155,KEN16@sympatico.ca,15442688,000000124920122,4,4,Wait times,5
359158,02-MAY-12,01-MAY-12,Phillip-Michael,,en,65.92.189.53,malyvonne@sympatico.ca,15448002,000000124936492,5,4,,5
359159,02-MAY-12,01-MAY-12,Elsy,,en,70.50.107.122,nstelfox@sympatico.ca,15448980,000000124919902,4,5,,5
359160,02-MAY-12,01-MAY-12,Siobhan,,en,64.231.214.180,d.s.bellows@sympatico.ca,15444434,000000124931798,5,4,,5
359161,02-MAY-12,01-MAY-12,Shaik Rameez,,en,76.71.152.199,ftdugas@sympatico.ca,15445466,000000124924435,3,1,"Speaking to a representative from where I LIVE!!!!!!!!!!!!!!!!!!
Receiving the promised call as a follow up.  Never came",2
359162,02-MAY-12,01-MAY-12,Alberto,,en,76.64.103.25,jason.hallett@sympatico.ca,15446468,000000124921352,1,1,After 58mins on the phone we became disconnected. I looked at my phone and realized it wasn't my phone somehow the person I was talking to disconnected us. So I was left hanging (didn't know what to do) I hung up my phone and waited for a call back but I never got it!!!! I then took my laptop to a computer store and had the proper drivers put on it for Internet (software) ,1
359163,02-MAY-12,01-MAY-12,Pamela E,,en,64.228.86.211,kurtdeisting@sympatico.ca,15447376,000000124918299,2,1,,4
359164,02-MAY-12,01-MAY-12,Zishan,,en,64.228.86.211,kurtdeisting@sympatico.ca,15447378,000000124925116,5,5,More staff like Zishan,5
359165,02-MAY-12,01-MAY-12,Soumaya,,fr,174.89.216.188,celinebourassa@bell.net,15444062,000000124927741,5,5,,5
359166,02-MAY-12,01-MAY-12,Emmanuelle,,en,70.54.90.77,december_10@sympatico.ca,15444658,000000124924050,5,5,"Absolutely nothing.
My problem was attended to immediately.
I've been with Bell for 42 yrs. & I'll never change.",5
359167,02-MAY-12,01-MAY-12,Rahim,,en,50.101.164.74,donne@sympatico.ca,15444892,000000124919503,3,4,,3
359168,02-MAY-12,01-MAY-12,Donna,,en,76.64.101.245,patricia.newton@sympatico.ca,15449168,000000124925719,4,4,waited quite a time on hold,4
359169,02-MAY-12,01-MAY-12,Abir,,fr,50.140.16.32,jacquesdpoirier@bell.net,15446374,000000124923372,4,4,c'est beaucoup mieux que par telephone car le service par telephone est atroce beaucoup de pertes de temps,4
359170,02-MAY-12,01-MAY-12,Lobna,,fr,65.93.52.226,eugene653@sympatico.ca,15445266,000000124920613,4,4,,5
359171,02-MAY-12,26-APR-12,Saber,,fr,174.92.87.53,j_vachon@sympatico.ca,15409982,000000124820348,5,5,rien,5
359172,02-MAY-12,01-MAY-12,Juan,,en,184.146.160.12,jamcam@sympatico.ca,15446404,000000124921697,4,4,,4
359173,02-MAY-12,01-MAY-12,Karen,,en,184.144.50.226,laurentleila@sympatico.ca,15447458,000000124921502,5,4,,5
359174,02-MAY-12,29-APR-12,Moises,,en,64.231.82.47,djbeattie@sympatico.ca,15438089,000000124885243,4,4,,5
359175,02-MAY-12,27-APR-12,Sahali,,fr,174.88.86.115,gauthier19@sympatico.ca,15421186,000000124860103,5,5,"tout était excellent
",5
359634,01-MAY-12,30-APR-12,Rashika,,en,69.158.142.197,ebmcl@sympatico.ca,15442048,000000124892094,3,4,The one thing that needs improvement was  the person I was talking to .I could not understand her nor could I hear her.  ,3
359635,01-MAY-12,30-APR-12,Edgardo,,en,76.70.45.146,dmcd@sympatico.ca,15441852,000000124895138,4,3,,4
359636,01-MAY-12,16-APR-12,Faouzia,,fr,174.93.144.240,eric.charpentier@sympatico.ca,15297940,000000124589306,4,2,Tout ce qui concernait mon déménagement n'a pas fonctionné sauf la ligne résidentielle. Commencez par reprendre les équipements de Bell lorsqu'un tech se présente et dealez avec a l'interne.,1
359637,01-MAY-12,30-APR-12,Megan,,en,174.88.65.235,edu.boy@sympatico.ca,15442118,000000124897974,5,5,"Give a choice of music when we're on hold before anyone even answers : for classical press 1 ; for country press 2; for jazz press 3 etc.",5
359638,01-MAY-12,30-APR-12,Luis,,en,174.93.164.101,chuckiee@bell.net,15441032,000000124902396,5,5,Everything was great.,5
359639,01-MAY-12,27-APR-12,Rym,,fr,67.70.84.22,pierre.lafrance555@sympatico.ca,15426096,000000124841070,3,,"Les procédures de remplacement d'équipement sont totalement inadéquate.
1) l'attente pour la réception du nouvel équipement est inacceptable.
2) les méthode pour rectifiés les erreurs de diagnostics sont inadéquates.
3) les efforts nécessaire afin de pouvoir rétablir notre service, dont nous sommes les clients payants, démontre la pauvre qualité du service au client chez Bell.",2
359640,01-MAY-12,30-APR-12,Himanshu,,en,64.231.189.186,alfhelen@sympatico.ca,15439648,000000124905003,5,4,,5
359641,01-MAY-12,30-APR-12,Eddy,,en,174.95.216.12,daparkes@sympatico.ca,15441404,000000124899698,4,4,Sound quality of phone line,5
359642,01-MAY-12,30-APR-12,Paolo,,en,65.95.24.55,RDORDEVIC@sympatico.ca,15439328,000000124903801,5,5,,5
359643,01-MAY-12,30-APR-12,Walid,,fr,67.68.126.23,francine.st.gelais@sympatico.ca,15442514,000000124903774,4,2,"Je ne sait pas,mais j,ai appelé ce matin pour le même problème!
",3
359644,01-MAY-12,30-APR-12,Xenia,,en,69.158.35.53,culham.studio@sympatico.ca,15441268,000000124905706,5,5,,5
359645,01-MAY-12,28-APR-12,Ashwini,,en,65.93.117.28,vtviesner@sympatico.ca,15436239,000000124872459,5,5,,4
359646,01-MAY-12,26-APR-12,Linda,,en,198.208.159.20,peterhd@sympatico.ca,15413984,000000124820853,5,5,Nothing,4
359647,01-MAY-12,25-APR-12,Kim,,en,69.159.19.82,gisbutler@bell.net,15400882,000000124808511,4,4,Have all my history on hand so I would not have to keep repeating information I have already made available to your company.,4
359648,01-MAY-12,30-APR-12,Chiheb,,fr,184.145.170.197,andregendron@bell.net,15439772,000000124896189,4,4,m avertir avant de rejouter quoique ce soit sur mon compte,5
359649,01-MAY-12,26-APR-12,Uzair,,en,70.27.35.189,jlj154@sympatico.ca,15410508,000000124826584,5,5,nothing,5
359650,01-MAY-12,29-APR-12,Sudheer,,en,70.53.74.120,dahrens@sympatico.ca,15437847,000000124886082,5,5,N/A,5
359651,01-MAY-12,30-APR-12,Mariem,,fr,76.67.167.197,acardaillac@sympatico.ca,15439468,000000124894860,3,3,"C'est la troisieme fois que j'appelle pour la meme chose et a chaque fois on m'a dit que le probleme etait regler donc j'espere que c'est regler cette fois mais comme a chaque fois c'est ce que je croyais comment savoir? C'est le temps qui me le dira. A chaque fois on est tres gentil et poli et patient au telephone et a chaque fois on me donne un nouveau numero de confirmation si c'est ca que vous voulez savoir dans votre sondage sur ce point ma satisfaction est totale par contre avoir a appeler 3 fois pour la meme chose cela ne me satisfait pas vraiment.
Ce qui se passe c'est que nous avons retourner un modem et son bloc (suite a un changement de numero de telephone pour notre internet toujours abec Bell) et que depuis ce temps nous recevons un avis nous demandant de le retourner, je suis vraiment contente d'avoir penser a aller au bureau de poste afin d'avoir un recu lorsque j'ai retourne le modem car je me demande bien si je n'avais pas cette preuve combien de fois on me reclamerait ce modem. ",3
359652,01-MAY-12,27-APR-12,Danny,,en,67.68.62.230,jsrempel@sympatico.ca,15422978,000000124854352,3,4,"Improve delivery service of parts.
My call on Friday 4/27/12 said I would have a replacement power supply for your modem within 24 hrs. Well here it is 5/1/12 and I just received it today and now I can complete this survey.
Apparently the courier had the wrong address, how could that be  since we've been Bell Internet customers for a least  8 yrs, probably longer, and lived in this house for 25 yrs. 
Refer to case No. 124906719 . I don't see why I should have to call your billing service to have the 3+ days we were without service refunded. This should have been taken care of by you ,with out me having to go beg for it.",3
359653,01-MAY-12,28-APR-12,Ramzi,,fr,216.218.29.150,denis.godbout33@bell.net,15430113,000000124876048,4,4,,4
359654,01-MAY-12,29-APR-12,Sriram,,en,70.50.26.234,babs.johnson@bell.net,15437141,000000124881785,5,5,"He was very good as my daughter Ruth did not know that the phone she was on has to be used only on speaker so he could not hear her although she could hear him so after she hung up and was about to call again he called her and was able top help her satisfactorily.  We thought that was very nice of him, going that extra mile and saving her the time to call again",5
359655,01-MAY-12,28-APR-12,Houda,,fr,69.159.91.20,jaques332@sympatico.ca,15431673,000000124871607,5,4,JE NE CROIS PAS QUE C'EST DE LA FAUTE  DE LA CONSEILLERE .JE N'AI PAS MENTIONNEE QUE J'AVAIS UN RESEAU A PARTIR DU MODEM. CE QUI EXPLIQUE NOTRE DEUXIEME APPEL UN PEU PLUS TARD.,5
359656,01-MAY-12,28-APR-12,Imed,,fr,69.159.91.20,jaques332@sympatico.ca,15431671,000000124874585,5,5,"TOUT A ETE REGLEE, MERCI BEAUCOUP",5
359657,01-MAY-12,27-APR-12,Ramzi,,fr,76.67.163.48,mtjb@sympatico.ca,15425268,000000124853303,5,5,Non,5
359658,01-MAY-12,27-APR-12,Kanchana,,en,65.94.202.148,egtoman@bell.net,15420464,000000124849091,4,4,,4
359659,01-MAY-12,30-APR-12,Dwayne,,en,70.51.74.194,cterpstra1@sympatico.ca,15441258,000000124893882,3,3,"he did okay...I am getting tired of checking my bill for mistakes made and then a new one comes in yesterday!  Saying I have used 90% of my internet use at 38 gb when I have more than that,,,,whats up with all of that? Recomend bell?  I am thinking of leaving....",2
359660,01-MAY-12,28-APR-12,Manel,,fr,76.66.204.39,g.deangelis@sympatico.ca,15430821,000000124864050,2,4,"La vitesse de reparation. Aux prix con payer c'est pas acceptable, d'attendre 3 jours pour un piece. J'ai predue des revenue a c'ausse de votre modem.",
359661,01-MAY-12,30-APR-12,Fatma,,fr,70.29.224.188,dany.langevin@sympatico.ca,15441398,000000124893475,4,4,,4
359662,01-MAY-12,29-APR-12,Pierre,,en,159.18.53.4,gls@bell.net,15438725,000000124879789,5,5,,5
359663,01-MAY-12,30-APR-12,Stephan,,en,65.95.29.21,bpaulk@sympatico.ca,15440488,000000124905932,4,4,nothing,4
359664,01-MAY-12,30-APR-12,Temsu,,en,70.29.44.152,clovery@sympatico.ca,15441134,000000124907384,4,4,Have people on tech support closer to home and not on the other side of  the planet,5
359665,29-APR-12,23-APR-12,Kevin,,en,70.51.148.85,edith.white@sympatico.ca,15370148,000000124737754,5,5,,5
360170,02-MAY-12,27-APR-12,Hazyl,,en,174.91.77.19,cm.noble@sympatico.ca,15419334,000000124846731,5,5,,5
360171,02-MAY-12,24-APR-12,Crystal,,en,70.30.30.253,marion.archambeau@sympatico.ca,15391020,000000124770862,5,4,cannot add anything,5
360172,02-MAY-12,01-MAY-12,Naziha,,fr,70.31.247.80,jeannine3425@bell.net,15446570,000000124921070,5,5,J`ai félicité Azia pour la délicatesse et la façon de procéder avec une jeunesse de bientôt 87 ans. Tout fut réglé en peu de temps. Bravo.,5
360173,02-MAY-12,01-MAY-12,Pat,,en,64.228.82.225,jneysmith@sympatico.ca,15446750,000000124935266,5,5,,4
360174,02-MAY-12,30-APR-12,Mohamed Taieb,,fr,174.91.245.215,Robichaud.gilles@sympatico.ca,15439346,000000124895585,5,4,aucune,5
360175,02-MAY-12,01-MAY-12,Adam,,en,184.147.180.245,foghorn46@sympatico.ca,15445396,000000124919943,5,5,nothing,3
360176,02-MAY-12,01-MAY-12,Dashrathan,,en,76.68.45.105,robert249.douglas@sympatico.ca,15449930,000000124930331,4,4,make signing up for my bell a lot easier and more clear,3
360177,02-MAY-12,30-APR-12,Joshua,,en,64.231.123.250,cindyandy@sympatico.ca,15441046,000000124903543,5,5,,5
360178,02-MAY-12,01-MAY-12,Rahma,,fr,70.30.152.86,marccouture2@sympatico.ca,15448054,000000124922105,5,5,,5
360179,02-MAY-12,25-APR-12,Richard,,en,70.24.150.223,gordon.barrett@sympatico.ca,15400962,000000124802873,4,4,,3
360180,02-MAY-12,01-MAY-12,Ruth,,en,184.146.166.77,martinpark@bell.net,15448240,000000124932225,2,2,,3
360181,02-MAY-12,01-MAY-12,Denys,,en,65.95.50.73,gcarthur@sympatico.ca,15445560,000000124929532,5,5,Nothing.  Service was great.,5
360182,02-MAY-12,01-MAY-12,Pradeep,,en,65.92.205.219,dblahey@sympatico.ca,15444620,000000124930872,5,5,,5
360183,02-MAY-12,01-MAY-12,Daniel,,fr,65.92.89.38,lithos@sympatico.ca,15447690,000000124927037,3,4,,3
360184,02-MAY-12,01-MAY-12,Sushil,,en,65.93.207.116,r_cole@sympatico.ca,15449576,000000124926062,5,5,Not a thing! Sushil was very respectful very patient and very very helpful. Thank you so much Sushil!,5
360185,02-MAY-12,01-MAY-12,Sudheer,,en,76.65.36.233,hagberg@sympatico.ca,15445908,000000124920669,5,,still waiting to see whether you have been able to rectify the problem,4
360186,02-MAY-12,27-APR-12,Sravan Kumar,,en,70.54.6.44,rgmccormick@sympatico.ca,15426654,000000124843478,3,1,Resolving the issue would have been desireable.,3
360187,02-MAY-12,30-APR-12,Elmer,,en,76.70.77.245,bhurd@sympatico.ca,15440280,000000124902891,4,3,"My internet speed was doubled from 6 Mbps to 11.99 Mbps, BUT my upload speed was reduced from 0.85 Mbps to 0.62!  Why did I lose upload speed?",4
360188,02-MAY-12,01-MAY-12,Divya,,en,69.158.172.174,a.stemarie@sympatico.ca,15442804,000000124927374,5,5,nothing,5
360189,02-MAY-12,01-MAY-12,Aguibou,,fr,70.52.72.219,jean-cantin@sympatico.ca,15446536,000000124928446,5,5,"C est au niveau du système téléphonique avec les choix d option, on mentionne soit téléphonie, soit internet, soit télévision mais pas d'option qui concerne un ou 3 service. Personnellement, je n avais pas de problème avec un ou autre c est le cout de 2 services comparé à votre compétition. Quelle option ????! En dehors de cela rien a dire contre les gens auxquels j'ai parlé , super aimables et serviables.",4
360190,02-MAY-12,16-APR-12,Janani,,en,69.158.0.80,kim.gulka@sympatico.ca,15301454,000000124592720,1,1,Have support people who can better understand a customer needs and respond to their queries...ie. pass the call onto a supervisor / manager.,1
360191,02-MAY-12,16-APR-12,Alonia,,en,69.158.0.80,kim.gulka@sympatico.ca,15301456,000000124591892,1,1,,1
360192,02-MAY-12,01-MAY-12,Matthieu,,fr,184.144.227.108,henriette.pesant@sympatico.ca,15446028,000000124930374,5,5,"Fournir plus de personnes comme Monsieur Matthieu qui a démontré tellement d'accueil,de gentillesse et de patience envers moi afin de me mettre à l'aise. Très compétent et  parlant le même langage, il a été facile de nous comprendre sans devoir constamment répéter. Bravo monsieur Matthieu!   ",5
360193,02-MAY-12,01-MAY-12,Guylaine,,en,69.158.96.67,gtaylor6@sympatico.ca,15445848,000000124924211,5,4,Reduce your prices,4
360194,02-MAY-12,01-MAY-12,Nayeem,,en,67.71.9.56,marianhall@sympatico.ca,15448126,000000124935156,3,3,This is the 3 or 4th time over the past year that I've had internet problems. The service rep probably couldn't have done anything different but having to be on the phone for an hour or so is just too much of a frustration.,3
360195,02-MAY-12,01-MAY-12,Susy,,en,64.231.238.233,khalil.hussain@sympatico.ca,15447258,000000124925883,4,3,every  thing,4
360196,02-MAY-12,01-MAY-12,David,,en,70.55.95.115,elilec-gron@sympatico.ca,15445142,000000124932146,5,5,,5
360197,02-MAY-12,01-MAY-12,Basker,,en,184.147.9.211,birchollow@bell.net,15443620,000000124922710,3,4,"The attendant spoke English with a very heavy accent and I was not able to understand all of the things he said.  I am still unclear as to his final instructions, even although he repeated them twice.",3
360198,02-MAY-12,01-MAY-12,Samantha,,en,65.95.206.25,jcrewe@sympatico.ca,15446514,000000124923081,5,5,Nothing,4
360199,02-MAY-12,01-MAY-12,Ashwini,,en,70.27.30.3,beverleychris@sympatico.ca,15443552,000000124920581,5,5,,5
360200,02-MAY-12,27-APR-12,Med Aymen,,fr,76.68.168.135,nicolethiffault@sympatico.ca,15425514,000000124845902,4,4,Pour le moment je ne peux répondre à cette question tant que je n'aurai pas expérimenter le nouveau service.,5
360201,02-MAY-12,01-MAY-12,Jyotsna,,en,184.147.22.161,petermandic@bell.net,15449332,000000124922296,3,3,Not kept me on hold waiting to speak to a supervisor for 45 minutes.  I was promised an instore credit by your rep on April 27th and seems there was no record of this. ,2
360202,02-MAY-12,30-APR-12,Nedra,,fr,67.68.173.78,agathe.lacasse@sympatico.ca,15439520,000000124899949,4,4,"Je voulais savoir si il y avait un meilleur prix pour mon service internet en ce moment. Hélas non,m'a-t-on répondu!",5
360203,02-MAY-12,01-MAY-12,Shiann,,en,67.70.85.24,george.wilson@sympatico.ca,15445610,000000124930129,4,4,Bell should have offered a better rate  plan when it knew it could not provide the service I was paying for. This has nothing to do with the representatives that I talked to. ,3
360204,02-MAY-12,01-MAY-12,Joshua,,en,67.70.85.24,george.wilson@sympatico.ca,15445608,000000124930449,4,3,"Same comments as previously stated.
",3
360205,02-MAY-12,30-APR-12,Vijay,,en,174.94.34.91,ddsummerton@bell.net,15441548,000000124909006,1,1,"Called me back when you said you would . # times someone said they would call me right back in 2 or 3 minutes. One called back in 5 hours and the two others never called back. I first called on Tuesday April 24. My problem was resolved when a technican came to my house today May 2. That is nine days to fix an internet problem. I trust I will receive a credit for those nine days of no service. I spoke to 5 or 6 tech service people and 4 or 5 tech agents, one supervisor. All very frustrating. The tech who just came to my house said it was a very simple fix . He changed a wire and left about 15 minutes later. Itr now appears to work. Nine days of at least 6 hours talking to tech service people is not me idea of good service.

Regardsd
Don Summerton",1
358694,30-APR-12,28-APR-12,Karen,,en,206.172.223.120,rlhearne@bell.net,15434713,000000124864304,2,1,"Shorten the time that one is 'on hold' and follow up with the results.  Karen was pleasant, as were several others. There was a line disconnection with one of them.

The problem was the long waiting time to reach each - 35 minutes to get Tech Support, and another 12 minutes to get the next person.  The first issue - display showing Voice Mail message and beep each time I picked up the phone- was not corrected in the hour, but 24 hours later.

Still have not had Call Display, with date and time, put on the phone, as it was to have been put on in late Dec. or early Jan., and I was assured that it would be put on a few days ago.

When will it be done and can I be compensated for not having that feature??",1
358695,02-MAY-12,01-MAY-12,Souhaib,,fr,70.29.225.134,leivc@sympatico.ca,15447544,000000124928496,5,5,,5
358696,02-MAY-12,01-MAY-12,Oscar Ernesto,,en,70.27.18.202,mj.lewington@sympatico.ca,15448634,000000124934771,3,1,,3
358697,02-MAY-12,01-MAY-12,Emna,,fr,67.68.150.114,champagne.gregoire@sympatico.ca,15444088,000000124917759,5,3,"j'ai encore reçu le même courriel indésirable hier vers 22h qui semble être un virus qui s'attaque à mon ordinateur.  Il n'est pas complètement éliminé
",5
358698,02-MAY-12,25-APR-12,Adithya,,en,69.156.88.185,chicklinn@sympatico.ca,15398628,000000124795093,5,5,nothing,5
358699,02-MAY-12,01-MAY-12,Ibrahim,,fr,69.157.136.185,f.gallant@sympatico.ca,15445282,000000124929704,2,1,"J'ai eu l'impression que l'employé me méprisait.

Par contre, j'ai rappelé un peu plus tard et j'ai été servi par une femme qui m'a donné un service hors pair.",3
358700,02-MAY-12,01-MAY-12,Balaji,,en,64.231.17.174,heatherdeveber@sympatico.ca,15445998,000000124929296,2,2,Now I'm getting NO e mails on computer. Now writing on iPod ,1
358701,02-MAY-12,01-MAY-12,Luis,,en,50.101.222.101,jorser@sympatico.ca,15446880,000000124921531,4,4,Some tech help are difficult to understand when they are speaking when one calls in. Better English would be appreciated. ,5
358702,02-MAY-12,01-MAY-12,Lorraine,,en,70.31.155.145,eccatec@sympatico.ca,15445044,000000124919333,4,4,I had to ask Lorraine to repeat what she said - a couple of times. She spoke a bit fast for me.,5
358703,02-MAY-12,01-MAY-12,Ivan,,en,70.31.155.145,eccatec@sympatico.ca,15445042,000000124919795,5,4,I have nothing to comment. ,5
358704,02-MAY-12,01-MAY-12,Sowmya,,en,184.146.172.209,e.doucette@sympatico.ca,15445014,000000124922604,4,2,,2
358705,02-MAY-12,28-APR-12,Linda,,en,174.88.51.168,sandra.gomes@sympatico.ca,15435107,000000124863400,3,1,"I was very unhappy after having a conversation with your customer service. It was not Linda though it was the lady I spoke to on Sunday April 29th regarding the same issue, but she did not send me a survey to fill out.I called regarding my internet usage. We have been going way over every month for a few months and talking to your tech. guys many times(at least 10) We tried many things to figure out why we were charged for usage that we did not use. I explained to her that I felt we deserved another refund of our over usage due to the fact that your tech guys could not solve our issue. She kept repeating we needed to control our usage. After weeks of your tech guys and explaining over and over that we don't download music or movies and that we had extreme usage even after shutting down our wireless just in case some one had hacked in and still no solution was found. We finally went to the tech guys from HP and they had solved our problem in one conversation. So now we have gone from using 7 gb a day to not even .5 of a gb a day. Problem was solved by reformating our computer back to the beginning. Not one of your tech guys suggested this just seemed to not believe me when I said that the amount we used the internet did not match our usage that it was showing. I just couldnt seem to get her to understand. In the beginning I was understanding that she could not refund our money again and told her I understand that she can't but would like to speak to a supervisor to see if they may be able to help. She told me  that one was not available because it was Sunday. I told her that was fine and I would call Monday. I  asked her again if a supervisor was available monday. She then asked my to hold and magically she managed to find a supervisor to speak to. This upset me that there was one available and felt lied to. In the end she did refund the money with repeating many times that the a refund will NOT happen again. Which I understood the first time and did not need to be told several times and reminded that my conversation was being recorded. I just wanted her to understand that we finally solved our problem and I was sure that our usage was under control. I have been a faithful customer for many years with bell and felt very frustrated after that phone call.",
358706,02-MAY-12,01-MAY-12,Wayne,,en,74.14.221.173,alcwilson@sympatico.ca,15442972,000000124929569,3,,"i get a letter addressed to 'default'?? they are asking me to return the modeum which the tech guy took with him during the service call and replaced the modeum
don't have a lot of confidence that the issue is cleared up even though i have a confirmation # stating that the modeum has been returned.",2
358707,02-MAY-12,01-MAY-12,Will,,en,76.71.92.170,billyveglashan@sympatico.ca,15443606,000000124924784,5,3,would have liked to completely erase my original sympatico email address. i still can go in ther and have to delete 15-20 junk mails every day . imagine how much will be there in a few weeks. Was told i could delete that address only change to a new one.,4
358708,02-MAY-12,01-MAY-12,David,,en,65.93.199.172,richwilliams@bell.net,15449822,000000124928120,4,5,Just deal with the issue on hand without a follow up call.,4
358709,02-MAY-12,22-APR-12,Isabelle,,en,174.94.38.9,hschiwy@bell.net,15360420,000000124736169,5,5,No,5
358710,02-MAY-12,27-APR-12,Azza,,fr,70.48.92.181,lucltourneau_4@sympatico.ca,15424104,000000124842862,3,3,Je constate que leprix de vos services augemente plus vite que le cout de la vie,3
358711,02-MAY-12,01-MAY-12,Slah,,fr,70.26.109.51,francine_bisson@sympatico.ca,15445417,000000124927636,5,5,,5
358712,02-MAY-12,01-MAY-12,Ahmed,,en,174.91.68.40,hau.law@sympatico.ca,15445960,000000124932188,2,1,,3
358713,29-APR-12,28-APR-12,Chad,,fr,174.93.231.192,raymonde.croteau@sympatico.ca,15434551,000000124872674,5,5,"Tout a été satisfaisant:
Compétence, rapidité, politesse, etc...

Ravi de la vitesse du service

Merci",5
358714,29-APR-12,27-APR-12,Alejandro,,en,65.95.145.42,alanginny@bell.net,15417750,000000124852896,5,5,nothing,5
358715,29-APR-12,27-APR-12,Kanishka,,en,70.30.55.33,malken@sympatico.ca,15424294,000000124844291,5,4,Explain why the problem occurred in the first place as nothing had changed on the computer except maybe a Bell update.,4
358716,29-APR-12,28-APR-12,Sara,,fr,76.71.183.42,kevic7@sympatico.ca,15432407,000000124869386,5,5,,5
358717,29-APR-12,28-APR-12,Gopinath,,en,174.93.29.129,davinder.ryatt@sympatico.ca,15430029,000000124876047,4,4,TECH WAS PATIENT,5
358718,29-APR-12,23-APR-12,Med Jeber,,fr,76.68.175.6,gas_den@sympatico.ca,15371152,000000124739842,4,4,,4
359176,02-MAY-12,01-MAY-12,Med amir,,fr,76.71.181.185,mbou@sympatico.ca,15448324,000000124920922,5,4,"Le problème c'est que nous sommes pas capable de parler a aucun employé de cadre supérieur lorsque notre problème ne se règle pas , pour ma part le problème dure depuis 4 mois, il semble réglé en ce moment mais.... . Le problème on me dit qu'il est sur les lignes téléphoniques depuis un an et demi le problème demeure. C.A.D fonctionne un bout de temps et le processus et a refaire nombre d'appels pour régler le problème mais rien ne bouge alors que beaucoup de publicité est fait pour la fibre optique mais probablement pas payant a installer dans notre secteur.",5
359177,02-MAY-12,01-MAY-12,Murali,,en,184.146.153.119,kandm49@sympatico.ca,15447114,000000124929830,4,4,All was good,4
359178,02-MAY-12,01-MAY-12,Anis,,fr,69.156.215.182,allcharl@sympatico.ca,15443032,000000124928896,3,,après plusieurs appels et la longue visite d'un technicien(5h et quelque changement de modem) j'aurais cru ne pas avoir a vous re-contacter Bref j'ai du encore faire appel a vos service suite s des coupures du système....a 71$ par mois je m'attend a avoir le service en TOUT TEMPS.......a mon prochaine appel ce sera pour changer de fournisseur.,
359179,02-MAY-12,01-MAY-12,Maxime,,fr,76.68.244.175,cotesersu@sympatico.ca,15444338,000000124930982,4,5,,4
359180,30-APR-12,27-APR-12,Atiyah,,fr,67.68.108.233,cassis@sympatico.ca,15419000,000000124844736,4,4,,4
359181,30-APR-12,29-APR-12,Wynbert,,en,70.31.64.110,drbalotic@sympatico.ca,15438195,000000124886932,5,5,,5
359182,30-APR-12,29-APR-12,Weng,,en,74.12.172.6,andreandrenee@sympatico.ca,15436957,000000124878924,5,5,,4
359183,30-APR-12,27-APR-12,Hanene,,fr,184.145.152.25,louisefrenette@sympatico.ca,15424026,000000124847969,1,1,"Lorsque la préposée m'a donné l'adresse courriel pour prendre mon ordinateur à distance, elle avait un accent et je n'ai pas bien compris l'adresse courriel c'est fréquent que vos préposés ne sont pas facile à comprendre et je demandais de l'aide parceque mon ordinateur était très lent à ouvrir et à exécuter les commandes et que je n'arrivais pas à ouvrir mes courriels,et lorsque je voulais effacer l'adresse http pour entrer celle que la préposée m'a donné mon ordinateur fermait elle s'est mise à soupirer au bout du fil et je crois qu'elle m'a mise en attente parcequ'elle était exaspérée par le temps que j'ai mis à lui donner accès à mon ordinateur. Elle a effectuée un test pour vérifier le temps de réponse, le résultat était beaucoup trop élevé,elle m'a transféré à un autre service pour me faire dire que le problème était mon ordinateur c'est ce qui causait la lenteur pour accéder à internet. Donc j'ai effectué des mises à jour qui étaient en attente d'être exécuter pour certain programmes sur mon ordinateur et j'ai pu avoir accès à mes courriels et que la vitesse s'est améliorée. Si j'ai fais appel au service à la clientèle c'est que vendredi c'était vraiement très long pour avoir une connexion à internet et je paie pour internet haute vitesse. J'admet que je ne suis pas très connaissante pour la manipulation d'un ordinateur, mais je considère que j'ai droit à un service courtois malgré tout. Je n'apprécie pas qu'on me fasse sentir que je suis lente à comprendre. Pour finir je ne suis pas satisfaite de votre service à la clientèle.",2
359184,30-APR-12,29-APR-12,Partha,,en,76.71.150.183,connie.v@sympatico.ca,15437745,000000124882209,5,5,Nothing - the gentleman who served me was extremely knowledgeable and helpful.,4
359185,30-APR-12,28-APR-12,Antonio,,en,76.65.10.171,mikerisi@bell.net,15433623,000000124876183,3,4,,3
359186,30-APR-12,28-APR-12,Cristian,,en,69.156.28.240,rcg@sympatico.ca,15434567,000000124869227,4,4,Tell me capacity of sympatico storage so that I can determine how much space is left before deleting information.,4
359187,30-APR-12,28-APR-12,Erick,,en,74.15.53.148,lefton@sympatico.ca,15432713,000000124871317,2,2,solve the problem,2
359188,02-MAY-12,01-MAY-12,Gregorio,,en,76.71.151.188,arhenry@bell.net,15443232,000000124935273,5,5,,5
359189,02-MAY-12,01-MAY-12,Paula,,en,50.101.252.110,j.c.young@sympatico.ca,15446268,000000124924321,1,1,"









",1
359190,02-MAY-12,01-MAY-12,Saba,,en,50.101.252.110,j.c.young@sympatico.ca,15446270,000000124923169,1,1,,1
359191,02-MAY-12,26-APR-12,Krizhia Almyr,,en,174.89.18.155,citygirlnow@bell.net,15407132,000000124817395,4,4,Waiting time,3
359192,02-MAY-12,27-APR-12,Andrew,,en,184.151.61.17,bbdunn@bell.net,15418300,000000124845194,5,5,,5
359193,02-MAY-12,01-MAY-12,Juan Carlos,,en,70.49.105.162,mark.dover@sympatico.ca,15448190,000000124930460,3,3,"This was my fourth encounter with technologists - - -FOR THE SAME PROBLEM
He recommended that a tec come to my house. Cory came this morning. He was excellent and I think my problem has been resolved.",4
359194,02-MAY-12,01-MAY-12,Samantha,,en,174.95.197.226,red.5@sympatico.ca,15449726,000000124928939,5,5,nothing,5
359195,02-MAY-12,26-APR-12,Abir,,fr,70.55.117.174,yham1665@sympatico.ca,15417024,000000124826087,4,4,Lorsque je recevrai mon prochain compte je serai en mesure de confirmer si le tout est dans l'ordre de la discution.,5
359196,02-MAY-12,01-MAY-12,Anusha,,en,64.229.76.202,alanginny@bell.net,15442962,000000124930461,5,5,nothing,4
359197,02-MAY-12,01-MAY-12,Manel,,fr,174.91.208.167,b.major@sympatico.ca,15443360,000000124922461,4,2,,4
359198,02-MAY-12,01-MAY-12,Jyotsna,,en,76.67.20.182,lmjjba_price@sympatico.ca,15447736,000000124920719,4,4,would be nice to let us know that we have to go to Thunder Bay to pick up the package.  We do not have delivery in Pass Lake from Purolator :(  Would also be nice to have full access to high speed internet and for all persons in our community!! Many are still on dial up only a select few have the opportunity to have the half ass highspeed if you call it that for we pay  way too much for the service we receive compared to other companies.,4
359199,02-MAY-12,01-MAY-12,Richard,,en,67.70.59.205,robert_durand64@sympatico.ca,15449934,000000124929309,4,4,I can not think of any. It was a great help!,5
359200,02-MAY-12,01-MAY-12,Mohamed,,fr,76.67.146.236,jojoetdenis@sympatico.ca,15446855,000000124925693,5,5,LE TECHNICIEN A BIEN RÉPONDU ET CONSEILLÉ ,5
359201,02-MAY-12,01-MAY-12,John,,en,70.49.107.170,jabennett@bell.net,15446322,000000124917622,4,4,"Time Management.
It took more time than I anticipated.",4
359202,30-APR-12,28-APR-12,Jorge Alberto,,en,174.93.168.8,j.daccord@sympatico.ca,15431537,000000124863860,1,1,"After trying to resolve my problem, the technician transferred me to an I-Pad specialist. After waiting 20 minutes, I had to go.",
359203,30-APR-12,28-APR-12,Charly,,en,70.49.164.206,lheggie@sympatico.ca,15432767,000000124876378,5,5,nothing,5
359204,30-APR-12,26-APR-12,Bumi,,en,76.70.114.107,d.eng@sympatico.ca,15407436,000000124834597,5,5,,5
359205,02-MAY-12,01-MAY-12,Hency,,en,67.70.69.11,melaine7@sympatico.ca,15448398,000000124923925,5,5,"nothing
the problem was solved and I'm very pleased",5
359206,02-MAY-12,01-MAY-12,Gopi,,en,174.91.216.119,aven@sympatico.ca,15443332,000000124923613,4,5,,5
359666,03-MAY-12,02-MAY-12,Marouen,,fr,70.26.225.37,carole-dufour@sympatico.ca,15451047,000000124955168,5,5,"rien tout parfait, meme au dela...
il a été tres patient et compréhensif face a mon inexpérience en informatique...",5
359667,03-MAY-12,02-MAY-12,Patricia,,en,74.15.101.136,elindt@bell.net,15451983,000000124952127,4,4,,3
359668,03-MAY-12,02-MAY-12,Pradheep Kumaar,,en,70.53.206.76,e.gall@sympatico.ca,15451909,000000124943092,5,5,,5
359669,03-MAY-12,02-MAY-12,Adel,,fr,69.156.62.239,fdesy@sympatico.ca,15452115,000000124943532,5,5,,5
359670,03-MAY-12,02-MAY-12,Wayne,,en,174.91.83.28,deezil.don@sympatico.ca,15451645,000000124954510,1,1,"tell the tech not to be too hasty with his reply. he right away dismissed the problem as a hardware issue with my computer when I know the hardware he mentioned WAS installed snd working
",4
359671,03-MAY-12,02-MAY-12,Udale,,en,174.91.83.28,deezil.don@sympatico.ca,15451647,000000124953234,3,4,"problem was solved, happy to be up and running.",4
359672,03-MAY-12,02-MAY-12,Rym,,fr,65.92.250.223,dbabeu@bell.net,15451599,000000124954409,5,5,,5
359673,03-MAY-12,02-MAY-12,Priyojoy,,en,70.53.112.161,goldfarb4@sympatico.ca,15452503,000000124948423,4,5,,5
359674,03-MAY-12,02-MAY-12,Hassen,,fr,64.229.59.215,denisecouillard@sympatico.ca,15451683,000000124947542,5,5,,5
359675,03-MAY-12,02-MAY-12,Mindy,,en,174.88.148.150,dannebrog@sympatico.ca,15451527,000000124944016,5,4,Wait time to speak with a representative should be shortened.,5
359676,03-MAY-12,02-MAY-12,Karen,,en,64.231.54.113,anthea70@sympatico.ca,15450561,000000124943194,5,5,"first call to bell was sunday-after20 minutes problem couldnt be resolved- was told a higher level support would call back within 48 hours- no one called back after 48 hours- I called back tuesday nite- no one can help me server down- I call back Wednesday morning and I reached Karen- Lucky for me because of all the years I have been calling for tech support- she was the most professional and knowledgeable person I have ever spoken to. She fixed my problem. The first person I spoked to should have been able to do that when i called on Sunday. I went 4 days without access to my email cause that person didnt know how to do something that was a routine solution to my problem. After I finished talking with Karen, I wanted to speak to her supervisor who was unavailable because I wanted that person to know that she was outstanding and should be recognized for the excellent technical support she provides for you.I would appreciate it, if you would make sure that this is noted in her personell file just how good she is so when she is up for evaluation of her job performance she receives the highest rating.She handled the situation in a truly professional manner. It was so refreshing to have spoken to her and I hope if I have any more problems, I would be lucky enough to have her take my call.",4
359677,03-MAY-12,01-MAY-12,Pamela E,,en,76.69.38.102,mhaddock@bell.net,15448466,000000124928997,4,3,,5
359678,03-MAY-12,02-MAY-12,Denys,,en,70.26.118.131,ediles1@sympatico.ca,15451937,000000124952133,5,4,,5
359679,03-MAY-12,01-MAY-12,Megan,,en,50.101.224.84,mharris3@bell.net,15448470,000000124922331,1,1,"705 687 7667 - for some reason you had two accounts for us for express view - when we complained you shut down 2 receivers on 2 tis - dealing with bell is a nightmare - truly
",1
359680,03-MAY-12,02-MAY-12,Sanah,,en,70.48.185.53,jamie.dowson@sympatico.ca,15452977,000000124943737,4,3,"I've had this problem before, maybe explain a little about what is happening or why it is happening.      
 improve the time it takes to talk to a reprisentative",4
359681,03-MAY-12,02-MAY-12,Rod,,en,67.71.10.183,bettywebster@sympatico.ca,15450779,000000124948322,5,5,Everything was done more than satisfactory.  ,5
359682,03-MAY-12,01-MAY-12,Nelly,,en,70.50.172.63,rlcrockett@bell.net,15449886,000000124930292,4,2,"Techs should be familiar with all appliances, computers, smart phones, tablets, etc. that are used for Bell internet.",3
359683,03-MAY-12,02-MAY-12,Samuel,,en,129.42.208.183,brapadmore@sympatico.ca,15450899,000000124944274,4,4,"nothing to do with the agent but the automated beginning is frustrating, ""at Bell my voice is my password"" does not work,unless I suppose if you are on the same phone every time you call.  The products are amazing & service is improving",4
359684,03-MAY-12,02-MAY-12,Ivette,,en,174.93.215.96,dennispaleos@sympatico.ca,15451689,000000124946951,5,4,great service-no comments further...,4
359685,03-MAY-12,02-MAY-12,Iris,,en,70.52.185.24,k.edwards@sympatico.ca,15453463,000000124955405,5,5,Your rep went beyond the sympatico problem suggesting other venues I should look into. Excellent!,5
359686,03-MAY-12,01-MAY-12,Antony,,en,174.89.128.45,bertcosman@sympatico.ca,15443518,000000124922901,5,4,,5
359687,03-MAY-12,01-MAY-12,Gustavo,,en,174.89.128.45,bertcosman@sympatico.ca,15443520,000000124921171,5,4,,5
359688,03-MAY-12,02-MAY-12,Bas,,en,38.113.181.137,carolyn.noel@sympatico.ca,15451063,000000124945813,1,1,"One Thing? You have the absolute WORSE customer service ever. The guy that helped me was very polite but had no idea what he was doing.
",1
359689,03-MAY-12,02-MAY-12,Samatar,,en,206.47.78.150,lenore.lecky@sympatico.ca,15453811,000000124953408,4,5,Nothing. ,5
359690,03-MAY-12,02-MAY-12,Ashwini,,en,67.71.156.234,gramsay1@sympatico.ca,15452537,000000124948623,5,5, The lady was very helpful.,5
359691,03-MAY-12,02-MAY-12,Manindra Velpula,,en,38.113.181.137,carolyn.noel@sympatico.ca,15451061,000000124946423,3,4,"After two attempts and about an hour waiting...I finally got the password for my account.
There are many things you could do to improve your customer relations, but obviously you choose not to. I don't know why you bother with these surveys.",1
359692,03-MAY-12,02-MAY-12,Johanna,,en,50.101.76.248,d.gillespie@sympatico.ca,15451439,000000124945887,1,1,"I'm not going to suggest to Bell how to fix their problem. In time Bell will open their eyes when their customers  disappears.
Many of my friends feel the same way.

",1
359693,03-MAY-12,02-MAY-12,Hana,,fr,67.71.69.12,guybrouillard@sympatico.ca,15452595,000000124946517,5,4,,5
359694,03-MAY-12,02-MAY-12,Joseph,,en,174.88.154.14,jack013@sympatico.ca,15452911,000000124948006,3,3,,4
359695,03-MAY-12,02-MAY-12,Dashrathan,,en,70.26.134.8,jacstain@sympatico.ca,15452953,000000124944818,5,5,,5
359696,03-MAY-12,02-MAY-12,Sudheer,,en,65.92.172.250,lisagreg@sympatico.ca,15453895,000000124945798,5,4,"Nothing, really. It was all good.",4
359697,03-MAY-12,01-MAY-12,Tejaswvi,,en,70.29.11.16,rick079@sympatico.ca,15449830,000000124932023,2,1,,1
359698,03-MAY-12,02-MAY-12,Hassen,,fr,174.88.163.184,guy.berthelot@bell.net,15452583,000000124945894,3,3,"lorsque qu'un client précise une anomalie
la vérification du a cette précision
devrait être réparer et corriger dans un
délais respecter ",4
359699,03-MAY-12,02-MAY-12,Brett,,en,64.231.224.65,Lynnrieck@sympatico.ca,15450191,000000124951172,3,4,matched the dollars to what I had from other service provider,3
359700,03-MAY-12,02-MAY-12,Rowen,,en,174.91.82.243,jrontech@bell.net,15453395,000000124947720,4,4,Not have had to make the call in the first place,3
358165,05-MAY-12,04-MAY-12,Dheeraj,,en,70.49.87.159,marty.tammy@sympatico.ca,15462080,000000124999172,2,1,Operators should read notes on accounts and be up to date on company policies and procedures. Also there was a language barrier that i was not able to understand his english very well,3
358166,05-MAY-12,04-MAY-12,Mohammed Zaid,,en,70.49.87.159,marty.tammy@sympatico.ca,15462082,000000124999440,2,3,English was poor and operator did not read notes on account and kept asking  questions that i just gave him answers to. ,3
358167,05-MAY-12,04-MAY-12,Adam,,en,76.68.12.214,mdesjardins13@bell.net,15462320,000000125007426,4,4,on hold way to long,5
358168,05-MAY-12,04-MAY-12,Emmanuelle,,en,69.157.160.102,rebelmark@sympatico.ca,15464138,000000124993860,5,5,,5
358169,05-MAY-12,04-MAY-12,Manoj Sandra,,en,74.14.148.112,stjames5@sympatico.ca,15465680,000000125012073,4,4,"The solution was time consuming and should/could have been avoided???
Apparently,email access was denied because we had over 250 emails in a day.(and we did) I understand the reason for the precautionary measures but getting back on track was very time consuming. A ""flick of a switch"" solution would have been much better.
Thanks 
Terry James ",4
358170,05-MAY-12,04-MAY-12,Bedre,,en,174.89.239.135,mrosman@sympatico.ca,15462882,000000125010585,3,2,"-better connection so I could hear
-speak to me as a computer novice, as I am and not as a computer geek",4
358171,05-MAY-12,04-MAY-12,Armando,,en,67.70.199.133,richard.goodman084@sympatico.ca,15464286,000000124992298,3,1,,1
358172,05-MAY-12,04-MAY-12,Murali,,en,174.89.193.217,yvideo@sympatico.ca,15466986,000000125011359,1,1,Not listening to the customer,2
358173,05-MAY-12,04-MAY-12,Julio,,en,64.231.7.92,diane.latimer@sympatico.ca,15457366,000000125000083,4,4,,5
358174,05-MAY-12,04-MAY-12,Iris,,en,70.24.166.71,mcintosh2@bell.net,15462274,000000124996377,5,5,,4
358175,05-MAY-12,04-MAY-12,Judith,,en,174.89.193.217,yvideo@sympatico.ca,15466990,000000125010957,1,1,,1
358176,05-MAY-12,04-MAY-12,Tathiana,,en,64.231.13.59,j.pocock@sympatico.ca,15459400,000000124993417,5,5,,5
358177,05-MAY-12,04-MAY-12,Henry,,en,174.94.35.59,georgewallace@bell.net,15458462,000000124990233,5,4,,5
358178,05-MAY-12,04-MAY-12,Snehalatha,,en,99.251.108.163,mkeith@sympatico.ca,15462714,000000124994442,5,5,"Nothing, I don't know much about computers and the representative was so helpful, patient and polite.",5
358179,05-MAY-12,04-MAY-12,Nedra,,fr,65.93.1.30,nprevost13@sympatico.ca,15463184,000000124990679,5,4,Pour l'instant j'ai reçu les inofrmations ainsi que les réponses à mes questions.,5
358180,05-MAY-12,04-MAY-12,Oscar,,en,184.151.61.37,bhew@sympatico.ca,15455668,000000125008712,1,1,"Less being on hold
Been able to at least helped without getting support from another person.
A totla waist of time. Employ Canadians",1
358181,05-MAY-12,04-MAY-12,Srinivasan,,en,74.14.18.39,mjmorris1@sympatico.ca,15462707,000000125007165,4,4,At this time I don't have any suggestions,4
358182,05-MAY-12,04-MAY-12,Kimberly,,en,70.24.206.128,iris.lamarche077@sympatico.ca,15459304,000000124991711,3,4,to be forewarned about the exact price increase on my billing ,4
358183,05-MAY-12,04-MAY-12,Salvador,,en,174.95.128.40,thebabster@sympatico.ca,15466044,000000125004262,1,1,Don't lie and say there is a problem in the area when the problem was really a faulty phone filter. Rogers is looking really good right now.,1
358184,05-MAY-12,04-MAY-12,Jama,,fr,184.145.177.193,degre_m@sympatico.ca,15457224,000000124992379,4,4,,5
358185,05-MAY-12,04-MAY-12,Cindy,,en,64.228.90.121,macnwil@bell.net,15461682,000000125007192,4,,I wont know if the problem is solved for a day or two,5
358186,05-MAY-12,04-MAY-12,Zohra,,fr,65.94.11.115,normand.heroux@sympatico.ca,15463160,000000124991793,4,4,la télévision par cable,4
358187,05-MAY-12,04-MAY-12,Marco,,en,184.145.105.129,mapper2@sympatico.ca,15461804,000000124996751,5,5,Nothing!,3
358188,05-MAY-12,04-MAY-12,Luis,,en,74.14.151.11,david057@sympatico.ca,15457096,000000124998838,5,5,no,5
358189,05-MAY-12,04-MAY-12,Melvin,,en,74.12.63.4,idisbester@sympatico.ca,15459244,000000125005083,5,4,"Nothing.  There was no waiting.  I explained my concern re computer services and how to adjust from current to new (different).  He laid out about three options, compared them with each other, and made a cost effective recommendation.  ",5
358190,05-MAY-12,04-MAY-12,Benjamin,,en,184.146.161.160,alev.metel@sympatico.ca,15454804,000000124994359,4,4,,5
358191,05-MAY-12,04-MAY-12,Mamta Tank,,en,65.92.26.126,dovmar@sympatico.ca,15457574,000000125001805,5,4,nothing the person that I talked to helped me. except it did happen again I think it could be sympatico as my computer would not connect,5
358192,05-MAY-12,04-MAY-12,Mohamed,,fr,69.157.174.33,cam.2000@sympatico.ca,15456106,000000125005258,5,4,,5
358193,05-MAY-12,04-MAY-12,Innocent,,en,174.91.51.45,marcel.hascal@sympatico.ca,15461822,000000124991819,4,4,"Nice experience, helpful, curteous.",5
358194,05-MAY-12,04-MAY-12,Juan Carlos,,en,76.64.233.236,emma.felkl@sympatico.ca,15457878,000000124996103,5,5,,5
358195,05-MAY-12,04-MAY-12,Mohamed,,fr,174.91.252.130,larochelle_diane@sympatico.ca,15460992,000000125011847,5,4,,5
358196,05-MAY-12,04-MAY-12,Timothy,,fr,184.144.145.237,jgboisclair@sympatico.ca,15459878,000000124994323,1,1,Il ne semblait pas être en mode pour m'aider il voulait se débarasser de moi le plus vite possible.,1
358197,05-MAY-12,04-MAY-12,Mahender,,en,174.95.19.196,ray6@sympatico.ca,15464044,000000125010171,5,5,,5
358198,05-MAY-12,04-MAY-12,Suresh,,en,70.49.253.169,marc_letts@sympatico.ca,15461816,000000124989989,5,4,,5
358199,05-MAY-12,04-MAY-12,Alvaro,,en,70.30.70.145,frolovvl@sympatico.ca,15458258,000000124994611,1,2,To have at least one technically knowlegeable person per shift to solve not ordinary requests/issues,3
358200,05-MAY-12,01-MAY-12,Jordan,,en,65.92.199.80,keith.mclean@sympatico.ca,15447196,000000124925216,4,4,Explained the resolution of the problem during a telephone discussion with your representative,3
358201,05-MAY-12,04-MAY-12,Helenpearl,,en,174.92.94.221,rafael.solis@sympatico.ca,15463982,000000125007229,5,5,,5
358202,05-MAY-12,04-MAY-12,Hussain,,en,69.158.80.130,djlazowski@sympatico.ca,15457440,000000125003174,1,1,Listen to what I had to say before telling me that you only cover web surfing and email.,1
358203,05-MAY-12,04-MAY-12,Mel,,en,174.95.89.188,ashokg@sympatico.ca,15455272,000000125006586,4,4,"I was told, I would get a email confirmation regarding my transaction. So far, I have not got one.",3
358204,05-MAY-12,24-APR-12,Baltharaj,,en,184.147.139.145,oducado@sympatico.ca,15392376,000000124786048,5,4,nothing more.,5
358205,05-MAY-12,04-MAY-12,Iris,,en,69.158.14.16,david.e.o@sympatico.ca,15457080,000000124991389,4,5,Implement Fibe 12 or 16 in my area of the city.,5
358206,05-MAY-12,04-MAY-12,Michelle,,en,174.112.115.13,j.c.huntington@sympatico.ca,15459358,000000124992454,5,5,,3
358207,05-MAY-12,04-MAY-12,Houssem,,fr,184.148.218.248,leboisvert@bell.net,15461088,000000125012051,5,5,,5
358208,05-MAY-12,04-MAY-12,Milo,,en,174.88.242.50,smacl@sympatico.ca,15465428,000000124991562,5,5,,4
358209,05-MAY-12,04-MAY-12,Rudys,,en,69.158.3.44,salmis@sympatico.ca,15464924,000000124992328,4,4,,4
358719,29-APR-12,28-APR-12,Jorge Alberto,,en,184.146.2.235,florabergstein@sympatico.ca,15430693,000000124863054,5,5,,5
358720,29-APR-12,23-APR-12,Johanna,,en,76.68.107.150,vasquezan@bell.net,15381662,000000124759975,5,5,,5
358721,29-APR-12,25-APR-12,Aloysious,,en,74.15.89.16,davidrobb@sympatico.ca,15399230,000000124814691,4,4,Nothing,4
358722,29-APR-12,26-APR-12,Jessica,,en,74.14.44.199,fedakj@sympatico.ca,15408642,000000124824459,4,4,Hire and train more people like her. Get Bell computers to up-date records timely.,4
358723,29-APR-12,28-APR-12,Christine,,en,70.48.73.215,plthrift@sympatico.ca,15434373,000000124869549,5,5,,5
358724,01-MAY-12,30-APR-12,Gloria,,en,70.48.214.154,bill.bowman@sympatico.ca,15440302,000000124909225,4,,Stop having so many problems with the internet service! ,3
358725,01-MAY-12,30-APR-12,Silvia,,en,65.95.214.148,erichruettinger@sympatico.ca,15442268,000000124900435,5,5,Do not know.,5
358726,01-MAY-12,23-APR-12,Patricia,,en,70.51.24.187,roger.primeau2@sympatico.ca,15379402,000000124742942,5,5,,5
358727,01-MAY-12,26-APR-12,Salvador,,en,70.48.52.175,haze.glo@sympatico.ca,15409546,000000124819894,5,5,,5
358728,01-MAY-12,26-APR-12,Chaabane,,fr,174.89.188.93,acameron@sympatico.ca,15405246,000000124825324,4,4,,5
358729,01-MAY-12,30-APR-12,Tarek,,fr,70.48.18.209,arthur.descoteaux@sympatico.ca,15439922,000000124899649,5,5,Il a pris son temps pour bien régler mon problème. On le comprenait très bien,5
358730,01-MAY-12,26-APR-12,Samuel,,en,76.69.10.160,jimmer@bell.net,15410440,000000124818027,5,4,faster response ime for computer,4
358731,01-MAY-12,28-APR-12,Wahida,,fr,174.91.253.215,josee_vaillancourt@sympatico.ca,15432093,000000124865154,5,5,,5
358732,01-MAY-12,30-APR-12,Ahmed Ramy,,fr,70.26.238.33,cjsaum@sympatico.ca,15441050,000000124904918,5,5,,5
358733,01-MAY-12,24-APR-12,Alberto,,en,184.148.242.143,mute66@sympatico.ca,15392018,000000124767427,3,4,,3
358734,01-MAY-12,27-APR-12,Darwin,,en,70.53.58.174,sandycatherinelyall@sympatico.ca,15427250,000000124848523,4,5,When you sell someone a service  such as HDPVR and tell them there isn'y any charge it would be an excellent idea to stop putting the charges on their monthly bill. It would save a customer of 47 years the trouble of making phone calls we deem unnecessary ! It would also save Bell money handling these unnecessary calls. The HDPVR is GREAT,4
358735,01-MAY-12,30-APR-12,Melissa,,en,69.159.4.21,d_dean3@sympatico.ca,15441316,000000124894367,5,4,,4
358736,01-MAY-12,30-APR-12,Jamila,,fr,66.131.253.112,bissonda@sympatico.ca,15440328,000000124894422,3,1,"Jamila a été sympatique et gentille, a probablement fait son possible. M'a transféré a un autre service qui a fixer un rendez-vous avec un technicien, celui-ci ne s'est jamais présenté. Ceci était la 7e appel, problèmes qui durent depuis déja 6 semaines.",
358737,01-MAY-12,30-APR-12,Christine,,en,70.31.37.228,b.pond@sympatico.ca,15440032,000000124897310,5,5,"nothing,she was more then wonderful to me and helpful. Thanks",5
358738,01-MAY-12,29-APR-12,Shinoj,,en,76.69.43.171,alightford@sympatico.ca,15436893,000000124878233,5,5,"Everything was perfect with this call.  However, I had a problem with an online customer service rep that gave me some very bad information regarding a question I had about my wifes new iPhone.  We had just purchased the phone and when we got home we notices one of the volume buttons were not working.  I contacted an online Bell rep and was told I could return the phone the Bell Store the next day.  We went to the Bell Store the next day and was told we had to deal directly with Apple! Living out of town this was very disturbing as we made a special trip jus to return the phone.  We then had to deal with Apple to replace the phone.  I am not happy at all with the fact the Bell rep gave me bad information!",5
358739,01-MAY-12,30-APR-12,Yosra,,fr,70.53.138.21,dtjodoin@sympatico.ca,15441988,000000124902915,3,4,,4
358740,01-MAY-12,30-APR-12,Nora,,en,70.31.104.199,bunpatdobbin@sympatico.ca,15440610,000000124894364,4,5,,4
358741,01-MAY-12,26-APR-12,Aprajit,,en,65.95.202.166,maryann.francis@sympatico.ca,15412518,000000124819880,4,4,Review the template for registering as it auto fills the e-mail address but does it all in caps which is not viewed as an acceptable e-mail address.,4
358742,01-MAY-12,26-APR-12,Jonathan,,en,70.54.20.137,gofar@bell.net,15409288,000000124832989,5,3,,4
358743,01-MAY-12,30-APR-12,Patrick,,en,174.94.47.132,davidandmaureen@sympatico.ca,15441492,000000124908347,4,1,"Yesterday my computer would not connect to the internet through it's ethernet connection. I phoned Bell internet support. The technician seemed to be very helpful and over the course of the interview had me make many changes to the operating system of my computer. Towards the end of our interview he suggested it might be the ethernet cable between the modem and computer and he was sending me a new one. Which, it turned out, was the problem.
However the session ended with the technician suggesting that the problem was my computer and i should take it to my computer technician. I did that early today. When I picked it up later the technician told me the only problem with the computer was the cable and the changes that had been made in the OS. It cost me $40.00 to undo the changes that Bell Technical Support had me make.",3
358744,01-MAY-12,30-APR-12,Allan,,en,184.144.71.121,cookiemac_9@sympatico.ca,15441194,000000124909562,5,5,nothing the service was very good the agent that I had Allan was friendly and very helpful ,5
358745,01-MAY-12,30-APR-12,Leslie,,en,76.67.80.240,burt.robinson@sympatico.ca,15440612,000000124893363,3,3,,3
358746,01-MAY-12,30-APR-12,Joelle,,en,70.55.12.203,carlrae@bell.net,15440728,000000124901026,5,4,,4
358747,02-MAY-12,01-MAY-12,Edgardo,,en,184.148.139.222,dennie.baxter069@sympatico.ca,15444710,000000124921001,5,5,nothing,5
358748,03-MAY-12,02-MAY-12,Behia,,fr,70.30.187.151,guy.theriault@sympatico.ca,15452591,000000124942541,4,3,"la nature du problème empêchait une solution sans visite à domicile; la préposée a fait le mieux possible dans les circonstance.",4
358749,03-MAY-12,02-MAY-12,Tim,,en,76.68.42.224,john35jamieson@sympatico.ca,15453317,000000124946815,5,5,,5
358750,29-APR-12,28-APR-12,Henry,,en,184.144.111.5,jcan@sympatico.ca,15431733,000000124863363,3,2,Having trouble with intermittent internet connection. Raised to level 2 support which tested line quality and all was found to be fine. Connection was re-established but failed again a few hours later. I think they should have sent a new modem. Now I have to call again soon. I was satisfied when I hung up but not when the problem resurfaced.,4
358751,29-APR-12,26-APR-12,Prem,,en,142.162.90.37,elizabethford@sympatico.ca,15408390,000000124815907,3,3,Not necessarily the customer reps fault- I needed an issue resolved before leaving to catch a flight. But it could not be resolved on time.  It would not recognize my password- but I was told it was an issue on Bells end- not mine. But either way it wasn't fixed before i left.,
358752,29-APR-12,27-APR-12,Igor,,en,70.51.123.133,larry.bochner@sympatico.ca,15423630,000000124852334,5,5,,5
359207,02-MAY-12,30-APR-12,Oscar,,en,174.95.215.204,2.miles@sympatico.ca,15439146,000000124905949,5,5,"Oscar took the time to assure me that he could help me, and that he did, in spite of difficulty with your system being somewhat slow due to ""maintenance"", I believe the problem was. While the situation could not be finalized during our initial contact, he reassured me that a new password would be provided to me by telephone message asap, probably within the hour.  A very short time ago, Oscar called back with the information himself and took me through the procedure so smoothly and patiently until the temporary password was now edited to a unique one of my own.  Thank you so much Oscar.  ",5
359208,02-MAY-12,01-MAY-12,Oliver,,en,184.144.48.23,ironwood3@sympatico.ca,15446226,000000124918245,4,4,,4
359209,02-MAY-12,01-MAY-12,David,,en,65.92.49.41,jldyment@sympatico.ca,15446716,000000124928857,1,1,fix problem,1
359210,02-MAY-12,01-MAY-12,Visakan,,en,64.229.217.230,mauriceodette@sympatico.ca,15448304,000000124931026,2,1,Return our call,3
359211,02-MAY-12,01-MAY-12,Kaouther,,fr,70.48.19.234,n.branchaud@sympatico.ca,15448824,000000124919801,2,2,J'ai eu de la difficulté à comprendre la.preposee qui m'a donne les explications ( français difficile à comprendre et manque de clarté dans les explications),2
359212,02-MAY-12,01-MAY-12,Melvin,,en,70.30.44.239,barbrian@sympatico.ca,15443406,000000124921671,5,4,,5
359213,02-MAY-12,01-MAY-12,Elizabeth,,en,184.147.185.93,rickyp3@sympatico.ca,15449836,000000124919490,1,1,understand how frustrated I am with my internet service,1
359214,02-MAY-12,01-MAY-12,Mohamed Yusuf,,en,76.69.151.53,ronlessard@sympatico.ca,15450016,000000124928001,4,4,Nothing,5
359215,02-MAY-12,01-MAY-12,Edgardo,,en,184.148.12.241,rnhart@bell.net,15449904,000000124918974,5,5,Cann't think of anything.,5
359216,02-MAY-12,01-MAY-12,Basker,,en,70.52.170.90,fredm88@sympatico.ca,15445450,000000124920501,4,3,,4
359217,02-MAY-12,01-MAY-12,Salim,,fr,70.26.202.79,michelelemay@sympatico.ca,15448534,000000124922292,5,5,,5
359218,02-MAY-12,01-MAY-12,Youssef,,fr,67.68.114.61,jomagi@sympatico.ca,15446862,000000124924150,1,1,"J'ai le forfait sécurité complète et je ne peux avoir de protection pour mon iPad, pourtant on appelle ça sécurité complète . C' est de la publicité mensongère et cette protection coûte beaucoup trop cher pour ce qu ' elle donne au client payeur.",1
359219,02-MAY-12,01-MAY-12,Martina,,en,65.95.33.41,msilverstone@sympatico.ca,15448770,000000124930197,5,5,No improvement required,5
359220,02-MAY-12,01-MAY-12,Ibtissem,,fr,174.88.61.228,j.detheux@sympatico.ca,15446278,000000124920196,4,4,,4
359221,02-MAY-12,01-MAY-12,Alonia,,en,70.31.123.157,leslie.anderson@bell.net,15447560,000000124934953,4,4,,5
359222,02-MAY-12,01-MAY-12,Juan,,en,208.69.240.197,g.ea@sympatico.ca,15445474,000000124928178,5,5,,4
359223,02-MAY-12,01-MAY-12,Sondes,,fr,174.93.242.247,helenistal@sympatico.ca,15446016,000000124926308,5,5,rien,5
359224,02-MAY-12,01-MAY-12,Rashika,,en,70.26.147.224,bruceramsay57@sympatico.ca,15443830,000000124919607,2,3,The person really didn't know what to do.,4
359225,02-MAY-12,01-MAY-12,Edgar,,en,184.146.106.134,locksm@sympatico.ca,15447738,000000124929981,4,4,nothing,4
359226,02-MAY-12,01-MAY-12,Lorrey,,en,184.144.74.137,j.vomberg@sympatico.ca,15446296,000000124921437,5,5,no suggestion,5
359227,02-MAY-12,01-MAY-12,Heni,,fr,174.89.213.65,mafarmer@sympatico.ca,15447970,000000124933763,4,4,J'aimerais que bell fasse profiter de façon proactive les clients existants de leurs nouvelles offres. Il est détestable et même choquant d'apprendre a posteriorie que nous aurions pu payer moins cher et profiter d'un meilleur service. Vous savez que vous n'êtes plus seul dans le domaine. ,3
359228,02-MAY-12,01-MAY-12,Samuel,,en,184.151.61.1,310busdriver@sympatico.ca,15442572,000000124930123,5,5,Not a thing.,5
359229,02-MAY-12,01-MAY-12,Milo,,en,76.67.198.215,matthews3@sympatico.ca,15448289,000000124921704,4,4,,5
359230,02-MAY-12,01-MAY-12,Linda,,en,65.93.151.204,emptage@bell.net,15445204,000000124935219,5,5,,3
359231,02-MAY-12,01-MAY-12,Rajni,,en,65.94.37.64,dotdes@sympatico.ca,15444908,000000124921406,4,3,,4
359232,02-MAY-12,01-MAY-12,Mohamed Ali,,fr,70.55.99.113,belanger.sarafian@sympatico.ca,15443464,000000124928345,3,1,"Je n'ai toujours pas accès à mon compte, malgré la menace de me faire payer $2 par mois si je n'accède pas à mon compte pour annuler la facture papier. On doit me téléphoner...C'est ce qu'on m'a aussi dit le 27 avril, au clavardage avec une représentante de Bell.",3
359233,02-MAY-12,01-MAY-12,Sonia,,en,65.95.120.229,busybee1@bell.net,15443866,000000124929210,5,5,the lady I spoke to was so patient with me I had a hard time to do what she asked me to do. she repeated and walked me through it without ever showing impatience. Bravo,5
359234,02-MAY-12,01-MAY-12,Uzair,,en,70.27.154.2,gerisf@sympatico.ca,15445644,000000124917850,4,5,"It would have been better to have an earlier technician appointment. But the technician was amazing and did a great job. 

I had to be put on hold many times during the morning phone call. I'd suggest changing the music you play on hold. It's incredibly annoying and makes one crazy.",4
359235,02-MAY-12,01-MAY-12,Abderrahmen,,fr,65.94.3.125,gaby.trudeau@sympatico.ca,15445502,000000124921851,5,5,,5
359236,02-MAY-12,01-MAY-12,Alun,,en,67.68.62.89,kkoeman@sympatico.ca,15447312,000000124930528,5,5,,5
359237,02-MAY-12,01-MAY-12,Tabatha,,en,76.67.107.212,jellybeans2@sympatico.ca,15446604,000000124930378,5,5,nothing,5
359238,02-MAY-12,01-MAY-12,Manel,,fr,76.65.90.215,michelle.letourneau@sympatico.ca,15448546,000000124931386,4,5,,5
359239,02-MAY-12,01-MAY-12,Visakan,,en,70.51.218.113,ethel.charette@sympatico.ca,15445248,000000124924463,5,5,,5
359240,02-MAY-12,01-MAY-12,Edward,,en,74.14.144.191,bobbonnie@sympatico.ca,15443678,000000124928396,5,4,,4
359241,02-MAY-12,01-MAY-12,Rashika,,en,174.92.82.53,diameter.capital@sympatico.ca,15444766,000000124923063,1,1,,1
359242,02-MAY-12,01-MAY-12,Bryan,,en,174.92.82.53,diameter.capital@sympatico.ca,15444764,000000124927671,1,1,,1
359243,02-MAY-12,01-MAY-12,Bryan,,en,76.64.103.62,mannr@sympatico.ca,15448026,000000124932224,5,5,,5
359244,02-MAY-12,30-APR-12,Cristian,,en,64.231.92.57,carol10@bell.net,15440754,000000124895823,5,5,,5
359701,01-MAY-12,29-APR-12,Shirley,,en,184.147.180.235,andykushner@sympatico.ca,15436977,000000124880181,5,5,From my first phone call on Sunday morning...I waited on line or 30 minutes... then another 5 for a second technician. But I was treated right and had a service person come Monday morning to remove my ancient burnt-out modem and replace it with a new one. Your service man had the a wrong address to my home... it is 2184 NOT 2185... Please make the correction..... or tell me how to get the right address to your records,5
359702,01-MAY-12,30-APR-12,Pierre,,en,70.51.123.93,cherylannspence@bell.net,15440964,000000124893650,3,3,,3
359703,01-MAY-12,27-APR-12,Siobhan,,en,66.241.128.169,edale_levene@sympatico.ca,15420432,000000124855212,5,5,,5
359704,01-MAY-12,30-APR-12,Brenda,,en,70.31.43.50,chebel@sympatico.ca,15440956,000000124893766,4,4,Very frustrating going from 1 department to the next one. Repeating yourself. Disappointed that my internet will remain slow until Bell gets on board. Did like the Loyalty Department. They seem to know what is going on.,3
359705,01-MAY-12,28-APR-12,Miroslav,,en,174.95.231.130,bruce-power@bell.net,15429323,000000124866859,1,1,I'm still waiting for the problem to be resolved and was told that the problem was going to be resolved within 48 hours after being escalated to a superior level?,
359706,01-MAY-12,23-APR-12,Meher,,fr,65.92.128.42,sidi-hicham.cherkaoui@bell.net,15380216,000000124739947,5,5,,5
359707,01-MAY-12,27-APR-12,Casey,,en,206.210.124.118,lizcoker@bell.net,15423906,000000124849686,5,5,Nothing.  I spoke with several techs and they are knew what they were talking about and helped me through the issues I had.,5
359708,01-MAY-12,30-APR-12,Rowen,,en,72.39.209.78,carolfraser@sympatico.ca,15440778,000000124899253,5,4,,4
359709,01-MAY-12,30-APR-12,Sonia,,fr,70.30.169.231,diane102@sympatico.ca,15441740,000000124903396,4,4,,4
359710,01-MAY-12,30-APR-12,Med Salah,,en,70.54.45.96,c.cdupuis@sympatico.ca,15440642,000000124899287,5,4,"I would of loved for the technician to walk me through installing my BlackBerry PlayBook which I still cannot use right now  ;(  ( Yes, I know I'm asking a lot . LOL )
",5
359711,01-MAY-12,30-APR-12,Noureddine,,fr,67.68.248.104,MarcBelley@sympatico.ca,15439312,000000124905941,2,1,parler à un agent plus expérimenté pour Imac système lion 10.7.3,
359712,01-MAY-12,27-APR-12,Ronald,,en,174.92.30.49,eblanchard4@sympatico.ca,15420414,000000124851053,5,5,nothing,5
359713,01-MAY-12,27-APR-12,Mohamed Nidhal,,fr,67.68.179.116,elixirsss@sympatico.ca,15420520,000000124847684,1,1,"Je voulais un modem...
Un modem sans router
Car j'ai acheter un router
Donc totalement insatisfaite",1
359714,01-MAY-12,27-APR-12,Ben Bourouba,,fr,174.93.234.210,jean.loiselle@sympatico.ca,15422408,000000124853361,5,5,,5
359715,01-MAY-12,27-APR-12,Pradheep Kumaar,,en,206.210.106.61,hotcga@sympatico.ca,15421898,000000124859792,1,1,fix my problem. He put me on hold for 56 minutes and never came back on the phone.,1
359716,01-MAY-12,28-APR-12,Paul-Henri,,en,174.93.214.235,kuolee@bell.net,15432541,000000124875456,4,4,,4
359717,01-MAY-12,30-APR-12,Sara,,en,64.228.146.101,darmstrong005@sympatico.ca,15441428,000000124899084,1,1,Be able to solve my billing problems,2
359718,01-MAY-12,30-APR-12,Michael,,en,174.92.66.115,buzwah@sympatico.ca,15440618,000000124907906,3,3,,
359719,01-MAY-12,30-APR-12,Monica,,en,67.71.92.115,deschampsr@bell.net,15441652,000000124908549,4,5,,4
359720,01-MAY-12,30-APR-12,Djouaihia,,fr,76.71.212.93,francoismichaud_1@sympatico.ca,15442536,000000124907375,3,1,,4
359721,01-MAY-12,30-APR-12,Flahi,,fr,76.71.212.93,francoismichaud_1@sympatico.ca,15442538,000000124907908,3,2,,4
359722,01-MAY-12,28-APR-12,Suzon,,en,70.49.176.241,catherine.mask@sympatico.ca,15429455,000000124870716,5,4,,4
359723,01-MAY-12,30-APR-12,Eddy,,en,76.65.175.107,carolabbott@bell.net,15440758,000000124894466,5,4,Nothing,5
359724,01-MAY-12,30-APR-12,Milo,,en,184.145.79.88,bean06@sympatico.ca,15440146,000000124896142,5,5,service was geat after 4 requests,4
359725,01-MAY-12,28-APR-12,Chamseddine,,fr,76.69.195.96,jeannotpelletier@bell.net,15431789,000000124865198,5,4,"rien de plus ,tout étais efficace,mieux que moi avec mes difficultés sur mon ordi..merci encore à vous. jeannot ",5
359726,01-MAY-12,30-APR-12,Dashrathan,,en,174.92.29.149,bruce.cheryljohnson@sympatico.ca,15440564,000000124894084,4,4,"UPGRADE the ""PING"", and the ""download"" and ""upload"" speed of your service to compare with what is provided by almost anybody else in the business. We have to constantly test the above parameters, to make sure that we are getting close to what we are paying for. Good thing we are getting 35% off the price as a retired Bell employee.",4
359727,01-MAY-12,30-APR-12,Twinx,,en,76.75.169.16,bobfehir@sympatico.ca,15440398,000000124906333,5,5,,5
359728,01-MAY-12,30-APR-12,Sharon,,en,67.70.68.21,frances.picard@sympatico.ca,15442502,000000124894298,5,5,nothing,5
359729,01-MAY-12,30-APR-12,Omar,,fr,174.89.251.160,f.grenier@sympatico.ca,15442326,000000124892997,3,3,,3
359730,01-MAY-12,30-APR-12,Cherif,,fr,174.89.251.160,f.grenier@sympatico.ca,15442328,000000124895731,4,4,,4
359731,01-MAY-12,28-APR-12,Krishidhar,,en,70.31.105.14,t.hegedues@sympatico.ca,15435745,000000124872228,4,4,,5
359732,01-MAY-12,28-APR-12,Brittany,,en,70.31.105.14,t.hegedues@sympatico.ca,15435747,000000124872211,4,5,,5
359733,01-MAY-12,30-APR-12,Richard,,fr,184.151.114.131,filf@sympatico.ca,15442408,000000124906118,4,5,"Une fois la bonne personne trouvé le service est excellent,mais j,ai du rencontrer 5 intervenant et raconter mes difficulter a chaque fois.C'est un peu long.J'ai maintenant haute vitesse clé turbo.merci",4
359734,01-MAY-12,28-APR-12,Nadia,,fr,70.51.5.134,marie.lajoie@bell.net,15433227,000000124865200,4,4,,5
359735,01-MAY-12,14-APR-12,Imed,,en,206.47.249.247,battwan@sympatico.ca,15278976,000000124573918,5,5,,5
359736,01-MAY-12,27-APR-12,Hajer,,fr,64.228.87.134,reber@sympatico.ca,15426566,000000124839900,4,4,,4
359737,01-MAY-12,30-APR-12,Wayne,,en,174.95.10.192,brcko@sympatico.ca,15440520,000000124908193,5,3,Wayne was excellent in helping me understand my problem and he asked that a supervisor get involved as it wasn't an easy fix.  Nothing more could have been improved upon on his part.,5
359738,01-MAY-12,19-APR-12,Jamila,,fr,70.49.52.70,suzanne.tessier2@sympatico.ca,15345384,000000124664372,5,3,"Il aurait fallu être assis à mes côtés!!Je n'avais qu'à peser sur la touche pour me reconnecter à Internet mais peu importe comment elle me l,expliquait je ne comprenais pas et ça c'est uniquement mon inexpérience car Jamila a été d'une patience exemplaire .Je la remercie et finalement après avoir raccroché le combiné je trouvais la dite touche et mon internet fonctionnait.Voilà!",5
359739,01-MAY-12,30-APR-12,Jaime,,en,174.88.15.142,dennisjenny@bell.net,15441642,000000124895434,5,5,Very ssatisfied. Courteous and professional service.,5
359740,05-MAY-12,04-MAY-12,Ilona,,en,65.95.51.20,paggram@bell.net,15463376,000000124990170,3,2,"Nothing I can think of, Just hope it will not increase my bill more than five dollars.",5
358210,29-APR-12,28-APR-12,Siobhan,,fr,70.29.136.142,gilleslise8@sympatico.ca,15430971,000000124870350,5,4,RIEN,5
358211,29-APR-12,23-APR-12,Gopi,,en,174.95.6.65,daleeldridge@sympatico.ca,15369030,000000124762771,5,5,,4
358212,29-APR-12,27-APR-12,Maher,,fr,76.65.171.110,loyo@bell.net,15424048,000000124846507,4,4,,5
358213,05-MAY-12,04-MAY-12,Philip,,en,65.95.137.96,taryn.ployart@sympatico.ca,15465938,000000124995546,5,5,"Phillip was very knowledgable, polite and patient.  Worked well together with me.  You need more like him and more good experiences for a definitely on the next question.",4
358214,05-MAY-12,04-MAY-12,Claude,,en,70.52.175.22,jober@sympatico.ca,15460060,000000124996161,1,1,"I was on the phone with many reps, I was transferred to many people, I was on hold listening to recoreded music, this was a total of 2 1/2 hours, painfully long.  No real resolution.  The last person I spoke with at least addressed my problem.",
358215,05-MAY-12,04-MAY-12,Darwin,,en,174.91.125.128,bcbasicps@sympatico.ca,15455496,000000124998524,1,1,In addition to having to describe the problem to 6 different people and repeat my phone number 6 times over...when the lines disconnected at your end ...the last person on the phone with me did not even call me back...it's not like they didn't know they hung up on me or what my phone numbers was RIGHT~! Courtesy says if you hang up on someone that has been on the phone with you that YOU call them back! Problem still not resolved after spending 3 hours on the phone with you. Solving internet issues should NOT have to become my full time job.,1
358216,05-MAY-12,04-MAY-12,Luis,,en,70.54.15.197,johnev@sympatico.ca,15460166,000000125005744,5,5,EXCELLENT SERVICE,5
358217,05-MAY-12,04-MAY-12,Aquiles,,en,67.70.98.176,turcottealdan@sympatico.ca,15466364,000000125000457,,2,i have to keep hitting the reset button every time i start my  pc to get it to work what is doing this.,
358218,05-MAY-12,04-MAY-12,Ali,,en,67.193.199.131,ruth.kincaid@sympatico.ca,15464736,000000125001563,1,1,"you could have given your rep the authority to make informed decisions
instead of pre scripting.No problem solution at all.",1
358219,05-MAY-12,04-MAY-12,John,,en,174.92.82.68,colleen-kirk@sympatico.ca,15456702,000000125006352,5,5,"nothing - Bell service individual was pleasant, patient and professional. ",5
358220,05-MAY-12,24-APR-12,Shakeel,,en,184.147.139.145,oducado@sympatico.ca,15392378,000000124784656,2,3,"if the issue is somewhat not being resolve, the supersor should step in instead of prolonging the conversation that is not going anywhere.",4
358221,05-MAY-12,04-MAY-12,Malek,,fr,70.55.172.182,clment_fortier3@sympatico.ca,15456656,000000125004264,3,2,D'ÊTRE PLUS PRÉCIS SUR LES RÉPONSES ET DE NOUS DIRE LA VÉRITÉ SUR CERTAIN SUJET.,3
358222,05-MAY-12,04-MAY-12,Gattu,,en,69.156.96.76,wrpaul@bell.net,15466814,000000125008928,5,5,,5
358223,05-MAY-12,04-MAY-12,Hugo,,en,70.50.132.168,srdonoghue@bell.net,15465560,000000125007788,1,1,"the csr could not resolve my issue and told me they were sending a tech to my house the next day.  The tech never showed and when i called to check where he was I was told there was no tech scheduled.  I am fed up with Bell.  I have had on going problems with Bell since I switched from Cogeco.  From service to billing, i have never had any of my issues resolved and they continue to persist.  I am ready to cancel my Bell services and switch back to Cogeco.  I never had any of these issues with Cogeco.  I made a mistake switching in the first place.  I tell everyone I know, never go with Bell.  It will only cause you monthly headaches.  I have been with Bell for 8 months and i have spent an average of 2-3 hours every month on the phone to correct my bill.  Who is going to compensate me for my time???",1
358224,05-MAY-12,04-MAY-12,Mohamed,,fr,67.68.73.64,yvb@sympatico.ca,15466966,000000124999877,5,4,pour le moment rien .merci,5
358225,05-MAY-12,04-MAY-12,Elsy,,en,64.231.183.234,amlaporte@sympatico.ca,15454958,000000125001368,3,3,call back and check to make sure info provided was working,4
358226,05-MAY-12,04-MAY-12,Mithila Maraj,,en,65.94.180.93,nugget@bell.net,15463200,000000124997417,4,4,,4
358227,05-MAY-12,04-MAY-12,Mohamed,,fr,70.49.65.224,jeannine.l@sympatico.ca,15459762,000000125003425,1,2,L'agent m'a dit que se serait réglé dans 3 ou 4 jours.  Je paie mes factures régulièrement et j'aimerais bien avoir du service,2
358228,05-MAY-12,04-MAY-12,William,,en,184.145.18.218,echiarello@bell.net,15457738,000000125009349,5,4,,4
358229,05-MAY-12,04-MAY-12,Rolando,,en,184.147.208.166,rmillik@sympatico.ca,15464418,000000125001742,4,4,,5
358230,05-MAY-12,04-MAY-12,Neha,,en,69.159.7.106,capivara@sympatico.ca,15456136,000000125001687,5,5,"Nothing,representative was very helpful.",5
358231,05-MAY-12,04-MAY-12,Teri,,en,70.31.113.70,robert_browne@sympatico.ca,15464478,000000124998988,4,4,,5
358232,05-MAY-12,04-MAY-12,Moises,,en,69.156.109.251,s.cerenzia@sympatico.ca,15464790,000000124995157,5,5,Couldn't have been better!,5
358233,05-MAY-12,04-MAY-12,Mary Ann,,en,70.29.131.136,elwoodhayes@bell.net,15457860,000000124994383,4,4,,4
358234,05-MAY-12,04-MAY-12,Luis,,en,174.93.71.110,warpedweaver@bell.net,15466626,000000125001994,5,5,"We are presuming that we will receive the filters that we requested in this telephone call on May 4.

We also placed this request on Monday, April 30, and had not received the filters - hence the second call.",4
358235,05-MAY-12,01-MAY-12,Lilian,,en,67.70.130.63,pclement@sympatico.ca,15449260,000000124926415,5,5,nothing,4
358236,05-MAY-12,04-MAY-12,Shyam,,en,76.71.93.55,sloman@sympatico.ca,15465416,000000124994631,5,5,,5
358237,05-MAY-12,04-MAY-12,Casey,,en,174.89.31.85,pmaslak@sympatico.ca,15463808,000000124996032,3,4,"Reduce the holding time on the phone
Prove your rmark about being interested in my business while having me wait
",3
358238,05-MAY-12,04-MAY-12,Michelle,,en,174.91.68.114,jrphilp1@sympatico.ca,15460324,000000124993009,4,4,"Call wait time...............
",2
358239,05-MAY-12,04-MAY-12,Patrick,,fr,174.93.192.148,car.leg@sympatico.ca,15456142,000000124994377,5,3,,5
358240,05-MAY-12,04-MAY-12,Preethi,,en,184.151.61.62,swade63@sympatico.ca,15465798,000000125001026,3,1,"Listen to what I'm saying. It's always  an aggravation trying to understand what your ""customer care"" people are asking (due to the extremely strong regional accent) and having to repeat myself or ask the question again.",1
358241,05-MAY-12,04-MAY-12,Marc-Andre,,en,74.14.221.158,antonio.severino062@sympatico.ca,15455178,000000125005329,4,4,,5
358242,05-MAY-12,04-MAY-12,Soumaya,,fr,69.159.91.74,claude_bolduc_415@sympatico.ca,15456618,000000124994513,5,5,"Comme vous pouvez le constater tout est correct.

Merci!

Claude Bolduc",5
358243,05-MAY-12,04-MAY-12,Abdul,,en,174.92.111.236,david.pearcey@sympatico.ca,15457088,000000125005108,5,4,,5
358244,05-MAY-12,04-MAY-12,Kim,,en,174.89.108.186,stanleyh1@sympatico.ca,15465584,000000124994306,4,4,,4
358245,05-MAY-12,04-MAY-12,Sylvain,,en,174.95.58.88,mcaldwell@sympatico.ca,15462254,000000125006106,5,4,nothing - service was excellent,4
358246,05-MAY-12,04-MAY-12,Yosimar,,en,70.29.52.201,cchales@sympatico.ca,15456292,000000124993306,5,5,"very little, the rep was clear and helpful in resolving a modem issue",5
358753,29-APR-12,27-APR-12,Ibtissam,,en,65.92.88.40,maierc@sympatico.ca,15424274,000000124861276,5,5,The service technician was very professional & solved my problems.,5
358754,29-APR-12,28-APR-12,Edwin,,en,69.158.90.104,cathydickinson@bell.net,15429461,000000124868839,4,4,,5
358755,29-APR-12,28-APR-12,Marcus,,en,64.229.177.134,peacockstudio@sympatico.ca,15434297,000000124868804,5,5,Some of us are not knowledgeable about our computers and appreciate a dumbed down explanation because we are trying to learn about our systems. The fellow that assisted me was kind and patient. I hope he knows that we are all not as knowledgeable as he is. A good experience.,5
358756,29-APR-12,28-APR-12,Paul-Henri,,fr,76.67.158.26,micha1996@sympatico.ca,15433555,000000124868265,4,4,,5
358757,29-APR-12,28-APR-12,Sabha,,en,74.14.200.124,ccooper50@sympatico.ca,15429487,000000124871640,5,5,ok///,5
358758,29-APR-12,27-APR-12,Houda,,fr,70.55.99.103,claudetteetlucien@sympatico.ca,15419302,000000124840358,5,5,Vu que j'ai eu un très bon service pour le moment étant donné que l'agent m'a quand même donné le montant à payé je suis satisfaite.,5
358759,29-APR-12,28-APR-12,Lokeswaran,,en,50.100.37.186,rwhalen@bell.net,15434959,000000124874622,3,3,"You could of restored my computer to what it was before your internet security program, that crashed my computer, was installed.",3
358760,29-APR-12,28-APR-12,David,,en,174.88.245.102,terry.melski@sympatico.ca,15435843,000000124868069,5,5,,5
358761,29-APR-12,27-APR-12,Michael,,en,74.14.200.213,swaugh@bell.net,15428082,000000124856233,1,1,"I was trying to sign up for electronic billing, and nobody was able to do that for me, by phone or on line.  It was 30 minutes wasted. 

I still want to sign up for electronic billing.  If you can do that for me, please be in touch.  While you're at it, help me understand why I should not switch to Rogers.",1
358762,29-APR-12,28-APR-12,Obe,,en,70.30.1.97,cmardwill@sympatico.ca,15429731,000000124868967,4,4,,3
358763,29-APR-12,23-APR-12,William,,en,70.50.104.160,aingham@sympatico.ca,15366054,000000124752363,2,1,"some one hung up on me after talking to your technition for over an hour 
I was not amused.
My son called again two days later and the problem was solved.",3
358764,29-APR-12,28-APR-12,Eddy,,en,70.26.106.79,k.d.jacobi@sympatico.ca,15432251,000000124871853,5,5,,5
358765,29-APR-12,27-APR-12,Ivan,,en,69.157.16.206,a.jgaul@sympatico.ca,15417494,000000124849939,5,4,,5
358766,29-APR-12,27-APR-12,Rodolfo,,en,65.95.177.52,corporate0604@sympatico.ca,15419418,000000124859500,,1,Help your technician,3
358767,29-APR-12,28-APR-12,Cristian,,en,207.164.79.17,ebain@sympatico.ca,15430427,000000124873821,1,1,You. Cut off the dsl on Wednesday without warning and I have been left with. O internet since,1
358768,29-APR-12,24-APR-12,Cathrine,,en,76.69.23.171,anneandron@sympatico.ca,15383520,000000124775468,5,5,not a thing,5
358769,29-APR-12,28-APR-12,Luis,,fr,76.71.183.104,travelkurt@sympatico.ca,15436029,000000124870329,4,5,"ns aurions aimer avoir plus d'information sur le temps que cela prendrait avant la visite du technicien.
Le technicien était très compétent et surtout très gentil et respectueux",4
358770,29-APR-12,28-APR-12,Rym,,fr,67.68.101.164,lchartier2006@sympatico.ca,15432671,000000124863475,5,4,mon entretien avec votre conseillère a beaucoup aidé à diminuer ma déception crée suite à des entretiens antérieurs avec d'autres conseillers et conseillères.Pour le moment c'est bien. ,3
358771,29-APR-12,20-APR-12,Bryan,,en,70.49.106.216,moirb@bell.net,15353666,000000124687321,5,5,"It seems as if my speed problem was finally resolved after 2 months of frustration.  Bryan suggested a solution which worked.  It is too bad that all my other calls to Bell did not result in coming up with the ""FIX"".  I can only hope that the solution is permanent.  I am now a happy camper.  Heads up to Jed also.  Bryan passed me to him and it was Jed who did the ""FIX""",5
358772,29-APR-12,28-APR-12,Lotfi,,fr,76.68.201.254,pierretheo1@sympatico.ca,15434361,000000124874422,5,4,"trouver pourquoi je perds mon adresse internet
",3
358773,29-APR-12,28-APR-12,Adnan,,en,184.145.64.237,wdmelnyk@sympatico.ca,15436295,000000124876242,4,4,Original call was made on Wedesday April 25. to correct the locked email. A email with the reset password was sent to the locked email address. Can some one tell me how I was supose to retrive the reset password????????,1
358774,30-APR-12,26-APR-12,Demelie,,en,69.159.23.108,teeitup@sympatico.ca,15416184,000000124819046,3,3,provide escalated cs immediately. And stop saying 'it's impossible'. No one wants to hear that when their service isn't working,1
358775,30-APR-12,29-APR-12,Alvaro,,en,70.50.220.216,gobrien@sympatico.ca,15438743,000000124880427,5,5,,5
358776,30-APR-12,28-APR-12,Rolando,,en,206.172.223.120,rlhearne@bell.net,15434715,000000124869712,2,1,"Shorten the time that one is 'on hold' and follow up with the results.  Each person was pleasant, with one line disconnection where I had to go through all the steps to get someone again.

I was very frustrated with the long waiting time to reach each person.  

The second issue that day dealt with not having  Call Display, with date and time.  It was part of the package promised in late Dec. or early Jan. I was assured on April 28 that it would be placed on my phone, and it still hasn't!!  Please help!!",1
358777,30-APR-12,28-APR-12,Youssef,,fr,70.29.193.235,pierpilon@sympatico.ca,15434347,000000124863089,4,4,,4
358778,30-APR-12,28-APR-12,Djamila,,fr,70.29.193.235,pierpilon@sympatico.ca,15434349,000000124862582,4,4,,4
358779,30-APR-12,27-APR-12,Oscar,,en,70.31.37.127,mrbrian5@sympatico.ca,15425226,000000124841502,5,5,Not sure as I am quite happy now.,5
358780,30-APR-12,23-APR-12,Belhassen,,fr,70.48.99.229,cecile.fortier@sympatico.ca,15368164,000000124747768,5,2,Ne pas me facturer des frais de $50. pour passer d'un service post-payé à un service pré-payé pour le téléphone cellulaire!,3
358781,30-APR-12,28-APR-12,Vijay,,en,65.93.165.232,ijjames@bell.net,15431466,000000124868295,5,5,Everything was done well and solved,5
358782,30-APR-12,28-APR-12,Patricia,,en,206.172.191.105,donww@bell.net,15430297,000000124871998,5,5,None.,5
359245,29-APR-12,27-APR-12,Aymen,,fr,65.98.105.104,mhudon1@bell.net,15424870,000000124851011,1,1,"Par où commencer? Bell aurait pu ne pas bâcler l'installation de mes 2 services (télé et internet) en installant uniquement bell télé et non bell internet dû à une erreur de communication avec vos sous-traitants. Pendant 6 jours, nous n'avons pas eu internet. nous utilisons internet chaque jour pour notre entreprise, et cette semaine d'interruption a causé plusieurs désagréments.

Pour me dédomager, un agent bell m'a confirmé que nous n'aurions pas à payer les frais d'installation (il y avait une promotion ""installation de 2 services pour 49,95$""). 

Un mois plus tard, nous recevons une facture pour bell internet, et une autre pour bell télé (les deux services auraient dus etre combinés depuis le jour 1). chaque facture nous faisais payer le plein prix des deux services sans le rabais auquel nous avions droit pour le ""combo deux services"", et comportait un frais de 49,95$ pour l'installation. donc non seulement votre engagement n'a pas été respecté, mais on me chargeait maintenant en double pour l'installation! 

moi et mon colocataire avons appelé une bonne dizaine de fois votre service à la clientèle pour nous plaindre de la situation. chaque fois, il fallait répéter notre histoire (comme je le fais actuellement), chaque fois on se butait à l'indifférence des agents bell. on nous a confirmé que la situation serait réglée à la prochaine facture.

un mois plus tard, je reçois TROIS factures pour mon compte internet (avec trois numéros de comptes différents), ZÉRO pour mon compte télé (encore une fois, les deux services auraient dus être combinés). 

après investiguation (une heure passée à me faire transférer entre 4 agents du service à clientèle), j'apprends que le frais d'installation de 49,95$ ne m'a toujours pas été crédité!

Le problème chez vous, c'est qu'il y a tellement de maillons dans votre structure, que personne ne se sent responsable de quoi que ce soit, et personne n'a de vue d'ensemble. 

jamais on ne nous a dit que cette situation était innacceptable, et qu'on allait tout faire pour y remédier. chaque fois, une personne au ton monotone nous faisais répéter notre histoire sans jamais montrer le moindre signe d'empathie. personne n'a réglé ce fiasco.

PLUS JAMAIS je ne serai un client chez bell. vous venez de perdre autour de 50 000$, répartis sur une vie.

Je me ferai UN PLAISIR à parler contre vos services à tous mes proches et amis.

FIX YOUR CUSTOMER SERVICE. 

p.s. je recevais des factures en anglais depuis le début de mon abonnement, je suis francophone, je m'en suis plaint auprès d'un agent qui m'a promis de remédier à la situation. Devinez quoi, ma dernière facture était en anglais!

GOOD RIDDANCE, je ne veux plus jamais entendre parler de vous. Ne m'appelez plus jamais pour une offre promotionnelle.

Je retourne chez videotron. Vous savez combien de fois je les ai appelés pour me plaindre d'une situation en 3 ans?

Une seule fois. Un peu mieux que les 10 à 15 appels en 2 mois chez bell, non?",1
359246,29-APR-12,28-APR-12,Basker,,en,70.54.3.26,hilary.whitmey@sympatico.ca,15431319,000000124863914,5,5,nothing,4
359247,29-APR-12,28-APR-12,Henry,,en,50.101.139.170,nmulrain@sympatico.ca,15433989,000000124872958,5,5,,4
359248,29-APR-12,26-APR-12,Shri Hari,,en,174.92.53.50,adpecchia@bell.net,15405292,000000124816383,3,4,Resolved the problem quicker,3
359249,29-APR-12,22-APR-12,David,,en,76.69.128.2,rajwani@sympatico.ca,15363410,000000124724705,1,2,"This feedback is not specific to David but rather to the overall experience. Very dissatisfied with the what was supposedly a simple request to transfer service to a new address. Was without voice and internet for 4 days. Spent a total of 4 hrs with Bell on my airtime between Apr 21-24 to keep the 'pressure' on otherwise I felt that this issue would drag on. Lost a full day of productivity and another 4 hrs from work on Apr 23 because the technician didnt show up during the hours that I was provided. What you could have done is keep an updated notes on my file because I needed to explain and re-explain to the agent. Also observed that I was being passed between your teams in home phone, internet, 2nd line, with nobody taking ownership of the issue. You need to also better communicate with your customers to inform them of status of the resolution, your technicians need to call if they are coming to site, and internally follow up on outstanding issues rather than having the customer calling in regularly for updates. ",
359250,30-APR-12,28-APR-12,Juan,,en,70.29.253.180,cav2@sympatico.ca,15429465,000000124869024,5,5,this is better thaks...,5
359251,30-APR-12,29-APR-12,Mary Rose,,en,70.49.10.197,david.appleton@sympatico.ca,15437905,000000124880102,1,1,Provide your service rep with info when bell is havng a problem,2
359252,30-APR-12,29-APR-12,Hazyl,,en,70.49.252.162,coryandrobin.skinner@sympatico.ca,15437759,000000124884562,3,3,"Hazyl was able to order the new modem I asked for. However, this call was only the latest in a string of calls I've had with Bell, to resolve numerous problems with my TV and phone service. I have been extremely frustrated recently, as my record with Bell will hopefully show.",1
359253,30-APR-12,28-APR-12,Luis,,en,74.198.9.229,brianbravener@sympatico.ca,15429295,000000124873951,1,1,"Less condescending
",2
359254,30-APR-12,28-APR-12,Kishore,,en,74.198.9.229,brianbravener@sympatico.ca,15429293,000000124875487,2,1,Been more knowledgeable about the error message coming up & how to fix it.,2
359255,30-APR-12,29-APR-12,Sushil,,en,70.27.3.40,ahall@sympatico.ca,15436827,000000124883870,1,1,I called to confirm that the service person was actually coming after I'd stayed tethered to the house all day awaiting him.  I was told no service person had to come.  Bell held no accountability for the miss information that cost me an entire day.,1
359256,30-APR-12,28-APR-12,Ivette,,en,174.91.5.137,rdews@bell.net,15434581,000000124868147,4,3,have the installation checked for operational on my computer,4
359257,30-APR-12,24-APR-12,Reina,,en,67.70.96.96,eric.aubin@sympatico.ca,15386496,000000124786687,1,2,,2
359258,30-APR-12,29-APR-12,Stephan,,en,65.94.122.185,hanson15131@bell.net,15438887,000000124883997,5,5,"Nothing.  Stephan was a very good representative, and he patiently tried to resolve my computer problem successfully.  I certainly wish to thank Stephan for an excellent job.",5
359259,30-APR-12,29-APR-12,Saifuddin,,en,70.50.21.59,cosimo.guanti@sympatico.ca,15437763,000000124878410,4,4,"The rep was extremely fast and knowledgable, would have liked him to slow down a bit so that I could solve the problem myself next time!  addendum to#4 below:my recommendation to use bell is not based on your help line which is good, but on your policies, to name one, the $2 surcharge on paper billing, that is absolutely a wrong thing to do to customers who have been with you over 40 years!For the sake of a few dollars more profit you have again antagonized your customers.We must have ethical decisions made by your managers.",1
359260,30-APR-12,29-APR-12,Martina,,en,76.70.73.154,guysuzanne@sympatico.ca,15438842,000000124884598,4,4,,5
359741,05-MAY-12,04-MAY-12,Jamila,,fr,74.12.230.51,andre.brault@sympatico.ca,15455010,000000125003955,2,2,La dame qui ma repondu ne pouvais pas vraiment regler mon probleme et elle ma dit que quelq un va me rapple dans une demi heure. Je suis toujours en attente de ce telephone.  5  mai 2012  7.30 hrs am,5
359742,05-MAY-12,04-MAY-12,Dan,,en,174.91.7.251,gcalver@sympatico.ca,15458406,000000125010896,5,5,This was a good person to work with,4
359743,05-MAY-12,04-MAY-12,Houssemeddine,,fr,69.156.19.116,francine234@sympatico.ca,15458188,000000125006370,3,2,"que vos representant parle mieux le francais 
",3
359744,05-MAY-12,04-MAY-12,Susy,,en,184.147.37.203,terrywpatrick@sympatico.ca,15466008,000000124991731,5,4,nothing,5
359745,05-MAY-12,04-MAY-12,Irving,,en,67.68.35.38,grandmabetty@bell.net,15458722,000000124993086,5,5,nothing,5
359746,05-MAY-12,04-MAY-12,Shakeel,,en,184.145.208.240,dorinjulian@sympatico.ca,15457540,000000125005676,5,5,,5
359747,05-MAY-12,04-MAY-12,Rahul,,en,64.231.183.234,amlaporte@sympatico.ca,15454960,000000125000884,4,4,"On this call - the agent called back twice 1) ended call and called back when phone line was not clear 2) called back in the evening to ensure problem was still resolved.

A check up was appreciated",4
359748,05-MAY-12,04-MAY-12,Nidhal,,fr,184.146.247.113,ct.gilles-pierre@sympatico.ca,15456836,000000124995194,4,5,"Les interruptions de service Internet sont devenues intolérables. Je suis à un cheveu, peut-être un peu moins, de changer de fournisseur. C'est exaspérant. Vos assistants francophones par ailleurs, sont très affables. Ils n'y sont pour rien mais écopent tout de même. Pas pour Internet (commentaire faisant suite à la prochaine question du sondage).",
359749,05-MAY-12,04-MAY-12,Mehdi,,fr,70.49.52.72,pierrerobert780130@bell.net,15463754,000000125009062,1,1,"L'agent m'a fait effacer mes paramètres réseau alors plus rien ne fonctionnait pour ouvrir IE  et il a dit qu on me rappellerait d'ici 24 heures, j en ai été très frustré.  J'ai dû faire appel à un ami pour m'aider ",1
359750,05-MAY-12,04-MAY-12,Lorraine,,en,174.88.82.136,jean.layman@sympatico.ca,15459742,000000124991331,5,4,,5
359751,05-MAY-12,04-MAY-12,Badreddine,,fr,76.69.223.219,bachroland@sympatico.ca,15455404,000000124995017,5,5,,5
359752,05-MAY-12,04-MAY-12,Patrick,,fr,174.94.99.108,cloutierarmand@sympatico.ca,15456660,000000124997888,5,5,rien,5
359753,05-MAY-12,04-MAY-12,Luis,,en,74.15.81.26,chrysalis180@sympatico.ca,15456544,000000125002143,1,1,Told me who to phone to get internet working,1
359754,05-MAY-12,04-MAY-12,Nix,,en,184.148.126.33,marva@sympatico.ca,15462094,000000125008269,5,5,your system to get to a representative could be better,5
359755,05-MAY-12,04-MAY-12,Sylvain,,fr,70.52.76.198,caricas@sympatico.ca,15456150,000000124995463,5,5,"Le 7 nov 2011 et au cours des jours suivants, suite à plusieurs appels au service à la clientele mon forfait Bell internet a été modifié et on m'avais avisé que je recevrais un nouveau modem...que je n'ai jamais reçu. Cependant, sur mon compte du 28 déc. 
 2011 j'ai été facturé pour frais d'expéditions de modem et frais uniques de modem. Merci à l'avance de votre collaboration. Selon le technicien Sylvain, le problème actuel est causé justement par mon modem.",5
359756,05-MAY-12,04-MAY-12,Med Hedi,,fr,64.229.58.101,astyves@sympatico.ca,15455294,000000124994853,5,5,"RIEN CAR J'AI OBTENU TOUTES LES INFORMATIONS NÉCESSAIRES.
SEULEMENT LES TAUX POUR INTERNET SONT PLUS DISPENDIEUX QUE D'AUTRES COMPAGNIE . ",4
359757,05-MAY-12,04-MAY-12,Hannan,,en,70.26.54.59,paulmax@sympatico.ca,15463528,000000125012375,5,5,Dialect was a slight problem,5
359758,05-MAY-12,04-MAY-12,Marco,,en,174.88.159.17,ross.revelle@sympatico.ca,15464662,000000125010139,5,4,,5
359759,05-MAY-12,04-MAY-12,Vaishnavy,,en,174.88.122.182,cellohamilton@sympatico.ca,15456332,000000125003003,5,5,,5
359760,05-MAY-12,04-MAY-12,Nadine,,en,74.14.145.73,trinity97@bell.net,15466316,000000124997162,5,4,nothing.,4
359761,05-MAY-12,04-MAY-12,Mohammed Zaid,,en,65.94.105.86,mhh68@bell.net,15462452,000000124991384,5,5,I believe that your staff was excellent in solving my technical problem.,5
359762,05-MAY-12,04-MAY-12,Med Heni,,fr,70.51.175.52,colter1@bell.net,15456710,000000124999188,5,4,"avoir plus de techniciens disponibles,
car l'attente était longue pour ce service.",5
359763,05-MAY-12,04-MAY-12,Samia,,fr,70.49.84.253,redmorin@bell.net,15464154,000000124995340,5,4,Rien de plus,4
359764,05-MAY-12,04-MAY-12,Ericka,,en,174.95.138.158,jet19@sympatico.ca,15459846,000000124999751,5,5,"not one thing ,excellent help",5
359765,05-MAY-12,04-MAY-12,Diego,,en,50.101.149.96,lowcocklink@sympatico.ca,15461442,000000124990904,3,2,"failed internet service was restored within a few hours of our first phone call to Bell. The service rep did phone back to notify us that service was restored, as promised. However, he did not warn us that all computers in the house would have to be reconfigured to reconnect to the bell modem after service was restored. It took a second phone call to IT support lasting at least a 1/2 hour to get 3 computers back on line.",3
359766,05-MAY-12,04-MAY-12,Jose,,en,184.148.185.166,arnold.schaefer@sympatico.ca,15455232,000000125007554,5,5,,5
359767,05-MAY-12,02-MAY-12,Shaik Rameez,,en,70.53.101.199,hsonnenb@sympatico.ca,15452769,000000124948235,3,4,"The phone people were courteous and helpful. Ultimately a service tech was sent out to fix a problem with the line. He/she couldn't get a hold of me so the problem was not fixed at that time. I had to call a second time. Spent quite a long time going over the same issues. Your phone rep determined that the problem was with the outside line and arranged for a tech to come out. this time the problem was fixed, and it turns out your tech didn't need to talk to me at all. In other words, the first tech should have been able to fox the problem on his own, as the second tech did.",4
359768,05-MAY-12,28-APR-12,Salvador,,en,69.158.146.54,melodycharles@bell.net,15433505,000000124874488,5,4,none,5
359769,05-MAY-12,04-MAY-12,Lea,,en,184.144.109.232,evelyn.redden@sympatico.ca,15457988,000000125007515,5,4,"had to call twice, first call was not helpful and service rep disconnected me. my 2nd call  satisfactorily resolved my issue ",5
359770,05-MAY-12,04-MAY-12,Jama,,fr,70.48.116.38,oligny.pascale@sympatico.ca,15463270,000000124993517,5,5,,3
359771,05-MAY-12,04-MAY-12,Leila,,fr,70.55.210.13,carole2007@sympatico.ca,15456194,000000124999063,1,1,Plus de patience et moins bête!,2
359772,05-MAY-12,04-MAY-12,Lorrey,,en,76.68.50.155,s.johnson@sympatico.ca,15464816,000000124992214,5,5,"Nothing; service was exceptional.",5
359773,05-MAY-12,04-MAY-12,Kais,,fr,70.55.210.13,carole2007@sympatico.ca,15456196,000000125000076,4,4,tres gentil et avec grand patience,3
359774,05-MAY-12,27-APR-12,Sondes,,fr,70.55.101.126,danielsf@sympatico.ca,15419658,000000124841841,4,4,"Je ne crois pas dans les circonstances que vous auriez pu faire autre chose, la personne m'a conseiller d'appeler l'entretien pour PC, dont je suis couvert avec vous.
Merci",4
359775,01-MAY-12,27-APR-12,Rabeb,,fr,67.68.255.17,grenier_102@sympatico.ca,15421554,000000124848482,3,4,,5
358247,05-MAY-12,04-MAY-12,Aprajit,,en,65.95.60.86,gwsanderson1@sympatico.ca,15458842,000000125007408,5,5,nothing to report,5
358248,05-MAY-12,04-MAY-12,Cindy,,en,74.15.30.150,donroberts@sympatico.ca,15457532,000000125009013,,2,Let me know the content of the call that I have no recollection of receiving or sendig !,
358249,05-MAY-12,04-MAY-12,Murali,,en,70.29.9.27,m-el@bell.net,15461574,000000125003709,4,4,"Insist on staying connected to your service while it is determined if the original complaint was resolved. I had to call again because I still received an error message when I attempted to log on to the system after my first call. The second call resolved my problem but only after your rep called me back in 5 minutes as he was given the wrong customer to assist. 

There were 2 calls placed by me;one that was handled from India and the second one from Hamilton. It was your service rep. in Hamilton that received the wrong customer from his supervisor.
It was a little discerning to wait 5 minutes to get connected to Hamilton and then another 5 minutes so that your rep could obtain my account info.

Since this was my first Bell Internet assistance contact overall I am pleased.
My problem finally got resolved.",5
358250,05-MAY-12,04-MAY-12,Arush,,en,70.31.120.241,tlobin@bell.net,15466196,000000124995904,5,5,Your technician name Arush was excellent helping me.  Thank you.,5
358251,05-MAY-12,04-MAY-12,Jose,,en,174.95.133.148,js1313@bell.net,15460332,000000124993662,4,4,,4
358252,05-MAY-12,27-APR-12,Yassine,,fr,174.89.97.165,fecteau1@sympatico.ca,15420818,000000124851796,4,4,,5
358253,05-MAY-12,04-MAY-12,Duncan,,en,70.27.73.238,dawnfisher@bell.net,15457122,000000125012397,1,1,,
358254,05-MAY-12,04-MAY-12,Hanene,,fr,70.51.51.149,cchapeau@sympatico.ca,15456294,000000125002378,5,5,,5
358255,05-MAY-12,04-MAY-12,William,,en,70.27.73.238,dawnfisher@bell.net,15457124,000000125012437,5,5,,4
358256,05-MAY-12,04-MAY-12,Marco,,en,69.158.82.190,harry.staton@bell.net,15458934,000000124995548,1,1,I called because my wireless signal keeps dropping.  He had it working while I was talking to him but an hour later the signal was intermitent again.,2
358257,05-MAY-12,04-MAY-12,Bernard Vijay,,en,70.31.21.66,wingkc@sympatico.ca,15466758,000000124998612,4,4,,5
358258,05-MAY-12,04-MAY-12,Iris,,en,65.95.249.223,k.kar@sympatico.ca,15460484,000000124999090,4,4,,4
358259,05-MAY-12,04-MAY-12,Milo,,en,184.144.72.93,johara@bell.net,15460112,000000125008824,5,5,,5
358260,05-MAY-12,29-APR-12,Myriam,,fr,74.12.227.233,helene225@bell.net,15438927,000000124881631,5,5,,5
358261,05-MAY-12,04-MAY-12,Ali,,en,184.145.73.248,bcree@sympatico.ca,15455504,000000124996082,4,4,,4
358262,05-MAY-12,29-APR-12,Paul-Henri,,fr,74.12.227.233,helene225@bell.net,15438929,000000124880105,5,5,,5
358263,05-MAY-12,04-MAY-12,Makram,,fr,174.95.112.94,c-rouleau@sympatico.ca,15456048,000000125005967,5,5,,4
358264,05-MAY-12,29-APR-12,Nedra,,fr,74.12.227.233,helene225@bell.net,15438931,000000124884324,5,5,,5
358265,05-MAY-12,04-MAY-12,Irving,,en,74.14.171.88,hgrasis@sympatico.ca,15459060,000000125000027,5,5,,5
358266,05-MAY-12,04-MAY-12,Sravan Kumar,,en,184.146.71.63,doug-joy@sympatico.ca,15457558,000000124995248,1,1,Have someone that speaks ENGLISH,1
358267,05-MAY-12,04-MAY-12,Kriz,,en,174.88.169.98,nscripa@sympatico.ca,15463192,000000124995732,1,1,Fix on going for 3 yrs,1
358268,05-MAY-12,04-MAY-12,Sylvain,,fr,76.68.243.150,isabelle.bedard@sympatico.ca,15459310,000000124994420,5,4,,4
358269,05-MAY-12,04-MAY-12,Asra,,en,74.14.202.103,ivan.timonin@bell.net,15459338,000000124993467,5,5,"Bell should be more careful when changing outside lines: the result on May 3 and 4 was that my telephone went down and, when that was fixed, my high speed internet went down.  ",3
358270,05-MAY-12,04-MAY-12,Jessica,,en,70.27.127.180,juljak@sympatico.ca,15460420,000000125007572,5,5,Can't think of anything!,4
358271,05-MAY-12,04-MAY-12,Amine,,fr,65.92.38.127,alain607@sympatico.ca,15454744,000000125010167,4,5,,4
358272,05-MAY-12,04-MAY-12,Zohra,,fr,174.92.186.98,jeanco@sympatico.ca,15459746,000000124994759,4,4,,5
358273,05-MAY-12,04-MAY-12,David,,en,65.95.191.62,agghorta@bell.net,15454678,000000125007080,1,1,Don't let your sales person lie to people when they are selling your product,1
358274,05-MAY-12,04-MAY-12,Mir,,en,174.94.41.207,ernie.mierau@sympatico.ca,15457946,000000124991498,5,4,,5
358275,05-MAY-12,04-MAY-12,Jose,,en,74.12.82.50,s.riccardi@sympatico.ca,15464864,000000125000951,5,5,"Absolutely nothing! Jose was amazing, professional & extremely helpful, well spoken and very informative! Thank you for his quick & courteous response to all of my questions & for helping me set up my modem so smoothly!!",5
358276,05-MAY-12,04-MAY-12,Walid,,en,115.111.239.11,fslachance@bell.net,15458266,000000124993687,5,5,,5
358277,05-MAY-12,04-MAY-12,William,,en,69.156.83.191,russell-yates@sympatico.ca,15464731,000000125005228,3,2,"Your tech support person said he could do nothing for me and referred me to Blackberry suport who wanted to charge me for assistance, which I refused.fixed the issue myself.",3
358278,05-MAY-12,04-MAY-12,Haythem,,fr,74.15.149.71,pierre.lafrance092@sympatico.ca,15463740,000000125002511,3,4,"Pour cette fois, c'est correct. La fois antérieur, oui. Merci",4
358279,05-MAY-12,04-MAY-12,Sondes,,fr,174.93.223.17,eugene_pauchen@sympatico.ca,15457972,000000125002717,3,3,,4
358280,05-MAY-12,04-MAY-12,Jay,,en,74.15.44.159,msecours2@sympatico.ca,15462894,000000124996140,4,1,,3
358281,05-MAY-12,04-MAY-12,Bernard Vijay,,en,69.157.42.130,johntheologian@sympatico.ca,15460194,000000125011641,4,3,my email has been unaccessible now for 48 hours.  Though it could be repaired sooner.,5
358282,05-MAY-12,04-MAY-12,Omar,,en,70.50.6.150,Gord.Spence@bell.net,15454336,000000124996038,2,3,Get someone who speaks english that we can understand.  Hire Canadians not some off shore bunch!!!,3
358283,05-MAY-12,04-MAY-12,Guy,,fr,65.92.5.224,dgeadah@sympatico.ca,15457324,000000124999199,4,4,,4
358284,05-MAY-12,02-MAY-12,Hemavathi,,en,76.64.147.129,gzardo@sympatico.ca,15452607,000000124948555,5,5,"Everything was fine, the response time was short, the respresentative did her outmost best to solve my problem",5
358285,05-MAY-12,04-MAY-12,Louis,,en,70.30.30.154,pavelef@bell.net,15463536,000000125007846,5,5,"None, as the gentleman was very friendly and helpful.",5
358286,05-MAY-12,04-MAY-12,Wayne,,en,64.229.159.234,rayschryer@sympatico.ca,15464074,000000125005825,5,4,,5
358287,05-MAY-12,04-MAY-12,Aria,,en,64.229.159.234,rayschryer@sympatico.ca,15464076,000000125005895,5,5,,5
358288,05-MAY-12,04-MAY-12,Eddy,,en,64.231.195.238,hlineham@sympatico.ca,15459098,000000125012319,3,4,the technician you sent to my home to solve the problem was competent polite and turned this experience from a bad one to a good one.Please express my appreciation to him.,4
358289,05-MAY-12,04-MAY-12,Kris,,en,70.29.20.196,theslash@sympatico.ca,15466098,000000125005590,5,5,,5
358290,05-MAY-12,04-MAY-12,Aymen,,fr,174.91.244.123,tremjoub@sympatico.ca,15466304,000000124999258,5,5,,5
358291,05-MAY-12,04-MAY-12,Siobhan,,en,65.92.94.204,reid.sherwood084@sympatico.ca,15464174,000000125000531,5,4,,4
358292,05-MAY-12,04-MAY-12,Makram,,fr,70.26.197.161,tizo-mimi1@bell.net,15466180,000000124991632,5,4,,5
358783,01-MAY-12,14-APR-12,Olivier,,en,65.94.91.7,dejavucircles@bell.net,15280146,000000124563045,1,1,"Instead of telling me to call my laptop company to solve the problem with my internet, Bell could have tried transfering me to another technician to try and get my internet working. I wasted more than an hour of the minutes I get each month on my cell phone plan by chatting with Bell, who transferred me about ten times in two or three calls to unsuccessfully solve my problem with my internet. Thankfully, when I did call my laptop company, they offered me a way to fix my computer. Although they did not completely tell me the right step to fix my computer, they did mention a program of which I eventually used to get the internet working on my laptop again. I went about a total of 18 days without my internet working on my laptop. Lucky for me, I have a Playstation 3 and a cell phone that I can access the internet on. Unfortunately, I can not download certain programs and applications on those devices. All that time wasted on the phone and neither company could think of a way to get my internet working again. I remembered something that I did previous to the malfunction of my internet and retraced my steps from my own memory to get my laptop working again. But anyway, the way I got the internet working on my laptop again was by going to Start/Search for MSConfig/Services/Enable All/Apply/Reboot my computer. You should teach your customer service technicians of whom work on the phone helping people troubleshoot their internet this way of fixing a network card which has been turned off. I admit, the network card on my computer stopped working because of my doing, not Bell's fault; but I was very dissappointed with the customer service on the phone and how I wasted so many of my cell phone minutes dealing with Bell and them not being able to solve my problem. I even mentioned that I was pretty sure my network card was turned off and they were still incompetent in troubleshooting my internet. I would reccommend Bell's internet service to people, but I would warn them that the customer service technicians do not seem to be the most experienced and well-trained. Now that my internet is working again, I am loving the internet service.",3
358784,01-MAY-12,30-APR-12,Walid,,en,70.29.157.59,arakelian@sympatico.ca,15439878,000000124908571,1,1,"See the problem with your company is comunication ....unfortunay you are a comunication company  !!!!!!!
my experience with bell goes back to 1990 
and every time after having the same problem ,i say to my self why i am staying with you ?????
for the record i did not pay my bill for a period of (one month)because the lady that i talked to ,she modify my internet services ,and she said that she has the wright to go back one month ,and she said that she will apply it for this month to since we passed the sicle of billing ,so with her calculations it was 80 $ for previous month ,and the month that we were in ,in numbers it means (80+ 80) (it is very clear ) 
so me as a customer took her name and confirmation number ,see the lady did her job by inlighting the client what Bell Canada could do .
but this action is not valid with most of your employees ,see that when creats a problem .
so me as a customer was waiting for my credit ,and after receiving my bill ,saw there is no credit applyed ,so i called back after a while since i waited more for my credit to appear ,since i was promised to see it on my bill from your employee.
and after that i see my self that i have been suspended from your services ,after 22 years being your client ,that is a shame for acompany like yours , that never admit that they did a mistake......
see you guys think that we have to pay what ever you charges us , whithout knowing that your co-worker what kind of arrangement took before...
see the client should not every time to call and spend an hour explaning what happend previous time with another employee of Bell ,since we have a confirmation number and employee number ,and most of all they are sitting in front of computer....
in my case i had to fight to get my credit after multiple attempt ,at the end they said that they are not see the whole amount that i was promised ,or i was suppose to get , and i still had to pay first to see my (dam) credit . 
this is not a service ,this is a .........
i dont find the words . 
thank you ,
customer who cares about your reputation

",3
358785,01-MAY-12,30-APR-12,Dilli,,en,174.94.16.184,angeloverhead@sympatico.ca,15439812,000000124892212,1,1,When you say you are going to call someone back within 2 hours and never hear from them again...that is very poor service.....,1
358786,01-MAY-12,24-APR-12,Mehdi,,fr,69.157.174.172,brazeauc@bell.net,15384350,000000124783952,4,4,,5
358787,01-MAY-12,30-APR-12,Nafti,,fr,70.26.197.68,bouchardlarocque@sympatico.ca,15440470,000000124893263,5,5,,5
358788,01-MAY-12,27-APR-12,Donna,,en,76.66.132.66,shiraz.ladha@sympatico.ca,15427542,000000124855046,4,3,,4
358789,01-MAY-12,30-APR-12,Fatma,,fr,67.68.109.30,diancam3403@bell.net,15441716,000000124895197,5,4,,5
358790,01-MAY-12,30-APR-12,Michelle,,en,74.12.188.224,cthedoss9@sympatico.ca,15441260,000000124903923,5,5,The young woman wh served me was very kind and professional. She made me feel like a person not a number. There is nothing she could of done better.,5
358791,01-MAY-12,30-APR-12,Brett,,en,174.91.6.85,aroszel@sympatico.ca,15439910,000000124893862,5,5,"He was very courteous and handled my request professionally and I felt like a
valued customer at the end.  Do not think he could have handled differently
felt like a valued customer",5
358792,01-MAY-12,30-APR-12,Allaura,,en,173.178.223.182,arakelian@sympatico.ca,15439880,000000124909586,3,3,"today is may 1 i am stil dont have satelite service ,and i hope you wont charge me for the days that you cut it",2
358793,01-MAY-12,26-APR-12,Silumula Swathi,,en,216.240.7.179,susie24b@sympatico.ca,15415970,000000124824072,1,1,Fixed the problem!,1
358794,01-MAY-12,30-APR-12,Shirley,,fr,184.145.176.250,degre_m@sympatico.ca,15441582,000000124906248,5,5,,5
358795,01-MAY-12,30-APR-12,Basker,,en,74.14.115.13,flolatta@bell.net,15442454,000000124900664,5,5,,5
358796,01-MAY-12,30-APR-12,Jose,,en,74.14.73.197,claudeandsue@sympatico.ca,15441076,000000124901392,3,2,Agent could have been more patient. He seemed a little frustrated with me.,3
358797,01-MAY-12,28-APR-12,Mohamed Ali,,en,74.12.219.19,lial@sympatico.ca,15432769,000000124867569,4,4,,5
358798,01-MAY-12,30-APR-12,O'Neil,,en,70.30.61.48,albertsgallant2@sympatico.ca,15439620,000000124896690,5,5,"If I had know that I was on the lowest GB allowed for the internet and by going over I would be charged extra dollars and that I had the chance to purchase up 40 GB, then I would not have to gone through the experience of trying to get my problems resolved. I would assume that the majority of your
customers are in the same boat as I was. If we had received literature about how much GB we were allowed before going over and that there was the operturnity to purchase extra at a minal cost, this would eleiminate a lot of headaches. Your technical personal was very helpful inexplaining the problem.   ",5
359261,02-MAY-12,01-MAY-12,Jason,,en,64.231.119.190,cathy.dottor@sympatico.ca,15444002,000000124933308,3,1,"Listen to what I was saying. Jason was very pleasant to talk to. After I gave him an error code that I was getting he kept on insisting it was a modem or line problem. When he couldn't resolve the issue he informed me he would get in touch with a technician to check out my lines. None were available at that time so Jason promised he would call me back in an hour or two. He did as promised. We talked for a moment and he explained that he was connecting me to an technician..which he did. This new tech, named Trish, went over what I had originally told Jason. I was again gave the error code I was receiving but she seemed not at all interested in that. Trish proceeded to tell me that she was going to run a check on my lines.Trish confirmed my phone number and said she would call me back in about five to ten minutes after doing a test on my lines. I stayed off the phone line as requested and I have NEVER heard back from her! You left my hanging and did absolutely NOTHING to help me resolve my problem. Around 9:30pm that same night I called a family member who got on their computer and Googled the error code I kept giving your technicians. By following some instructions on the Microsoft website as to the same error code someone else had as I did...I had my computer up and running in about one minute. I am very disappointed with the so called service I got from Bell.",3
359262,02-MAY-12,01-MAY-12,Rajni,,en,38.112.5.230,clark.whitney@sympatico.ca,15444230,000000124934826,1,1,"Technical support could not resolve the issue but also would not take the ball and run with it to resolve the issue.  I was told that I have to contact abuse@sympatico.ca and retell the problem again.  
As a Bell customer I believe that if Technical support knows what needs to be done then Bell should ensure that Technical Support can refer the problem internally and work on my behalf to resolve the issue.
I am the customer here paying for a service; my service provider knows the step to achieve resolution but will not follow through for me to implement the solution. 
",1
359263,02-MAY-12,01-MAY-12,Marouen,,fr,70.49.55.125,angele_452@sympatico.ca,15443142,000000124922080,4,5,,5
359264,02-MAY-12,01-MAY-12,Oscar,,en,74.14.186.150,michele.brunetti@sympatico.ca,15448528,000000124923714,4,4,,4
359265,02-MAY-12,01-MAY-12,Asma,,en,70.48.118.182,ross.rachel@sympatico.ca,15450050,000000124918991,5,4,,5
359266,02-MAY-12,01-MAY-12,Asma,,fr,70.49.80.41,pauloham@sympatico.ca,15449230,000000124929971,5,5,"Simplement J'ajoute que Mme Asma a été d'une patience et d'une amabilité exceptionnel  ¸C'est le genre de conseiller qui peut mieux servir  BCE
SVP. DITES-LE-LUI Merci Mme P. Hamel.",5
359267,02-MAY-12,27-APR-12,Med Heni,,fr,67.70.25.201,jehu@sympatico.ca,15422456,000000124839983,5,5,absolument rien de plus,5
359268,02-MAY-12,01-MAY-12,Martina,,en,50.101.32.118,jack.hickman@sympatico.ca,15446328,000000124921546,4,4,,4
359269,02-MAY-12,30-APR-12,Lohith,,en,174.91.70.15,catherinelee@sympatico.ca,15440808,000000124892987,4,4,"Lohith was very personable and very knowledgable. He was able to resolve the error message problem I was getting. So far so good I am not encountering that error but Bell Security anti virus is still NOT WORKING 100% even though Lohith loaded in most erecent version I STILL HAVE VIRUSES that will not go away and bell antivirus will not clean it or disinfect it so I will still have to call in AGAIN!!
how do I speak with the same agent LOHITH??

Why does bell not have any internet support help here in ONTARIO??? or Canada for that matter?

now that I have to call in again I may not get someone as knowlegable as LOHITH. he was the only one out of 4 PEOPLE at Bell that I spoke with that was able to resolve my original problem. Now I would like him to help me resolve the anti virus problem especially since I have so many virus and bell security is not curing them, so at this point I would NOT recommend BELL just because your antivirus DOES NOT WORK - not because of LOHITH. He was very knowledgable and very informative and friendly

Bell should improve their SECURITY product!",3
359270,02-MAY-12,01-MAY-12,Mohamed Ali,,fr,69.156.205.5,chardock@sympatico.ca,15444108,000000124927239,1,1,,3
359271,02-MAY-12,24-APR-12,Afef,,fr,67.68.74.11,jygmax@sympatico.ca,15389384,000000124768322,5,5,rien de plus..,5
359272,02-MAY-12,30-APR-12,Mohd,,en,174.91.70.15,catherinelee@sympatico.ca,15440806,000000124894530,4,3,"why are you following up with another survey for MOHD? Someone already called my house on April 30th from Bell re: this call and wanted to know what I thought of Mohd. 
what can be improved if you already call the house and get a verbal survey done why send out a follow up survey for the very same call?

Mohd friendly and helpful with the customers but I had a generic question that was answered. 

My main problem was already resolved by the phone call before with LOHITH.",3
359273,02-MAY-12,25-APR-12,Eric,,en,74.12.234.189,ajthibert1@sympatico.ca,15396952,000000124810842,5,3,Send me a confirmation that I will not be charged 75.00 for not returning the turbo hub - and confirm my email  account was not closed - after 23 years,5
359274,02-MAY-12,01-MAY-12,Joshua,,en,76.68.122.240,cgiorgio@sympatico.ca,15444080,000000124920907,4,5,All good,4
359275,29-APR-12,26-APR-12,Salim,,fr,76.71.193.166,aadrien000@sympatico.ca,15405204,000000124818157,5,5,rien,5
359276,02-MAY-12,29-APR-12,Eka,,en,70.24.160.215,ical99@sympatico.ca,15439045,000000124886186,5,5,,4
359277,02-MAY-12,01-MAY-12,Gopinath,,en,70.31.153.69,carmencarr@sympatico.ca,15443948,000000124934645,4,4,Nothint more at this time,5
359278,02-MAY-12,01-MAY-12,Behia,,fr,174.93.232.138,brouillette20@sympatico.ca,15443804,000000124922738,1,1,Me mettre en communication avec le centre de vÃ©rification niveau 3.,
359279,02-MAY-12,01-MAY-12,Carrie,,en,70.49.24.108,hwypig@sympatico.ca,15446148,000000124927173,5,5,,5
359280,02-MAY-12,01-MAY-12,Abbey,,en,64.231.202.75,diandmo@sympatico.ca,15444770,000000124934689,5,4,"Had to dig deep.......
Be tagged with Name badges",5
359281,03-MAY-12,01-MAY-12,Katrina,,en,70.48.210.10,anita.brown007@sympatico.ca,15443164,000000124926741,1,1,"STOP PASSING PEOPLE AROUND FROM ONE PERSON TO THE NEXT. 
I SHOULD NOT HAVE TO GIVE MY PHONE NUMBER OUT TO EACH NEW PERSON I AM MADE TO SPEAK WITH
THIS SURVERY IS USELESS",1
359282,03-MAY-12,01-MAY-12,Carolina,,en,70.27.75.51,William.Lockerby@bell.net,15442774,000000124920650,5,5,,4
359283,03-MAY-12,01-MAY-12,Jordan,,en,64.231.155.166,damoore@sympatico.ca,15444462,000000124929550,5,5,Nothing,4
359284,03-MAY-12,02-MAY-12,Stephan,,en,184.145.124.64,g-jmccreary@sympatico.ca,15452255,000000124949276,5,5,,5
359285,03-MAY-12,02-MAY-12,Karthika,,en,69.158.142.180,john.rose2@sympatico.ca,15453311,000000124949457,1,1,Anything all they did was give me a new modem and there was nothing wrong with the one i had,1
359286,03-MAY-12,02-MAY-12,Rudys,,en,67.70.131.115,jackandchris@sympatico.ca,15452915,000000124942776,5,5,,4
359287,03-MAY-12,02-MAY-12,Venkatesh,,en,70.26.15.218,louisewatson@sympatico.ca,15453991,000000124954620,4,5,Generate new password more quickly,5
359776,01-MAY-12,27-APR-12,Dharma,,en,174.91.93.193,cgaston@sympatico.ca,15419076,000000124859350,3,3,"communicated the problem, describe the change coming and what it means to me, get it right the first time",1
359777,01-MAY-12,30-APR-12,Crystal,,en,65.92.101.23,dodropin@bell.net,15441878,000000124909151,4,4,,4
359778,01-MAY-12,30-APR-12,Daniel,,fr,74.15.138.169,abaca1@bell.net,15439442,000000124894284,3,1,Faire les choses de façon plus compétente. On m'a coupé mon adresse de courriel de manière sauvage sans m'avertir et depuis ceux qui me contacte à l'ancienne adresse ne sont pas averti. Inacceptable!,1
359779,01-MAY-12,30-APR-12,Hanen,,fr,70.55.164.30,dianep45@sympatico.ca,15441752,000000124892956,5,2,J'attends le technicien pour réparer ce qui ne va pas,4
359780,01-MAY-12,25-APR-12,Anne,,en,207.219.69.134,lynn.mckinnon@sympatico.ca,15403792,000000124808477,4,1,This matter should have been taken care of in 2011.  I can not believe a company of this kind can not perform a simple task.  I am discussed with this service of this company.,1
359781,01-MAY-12,30-APR-12,Jeannette,,en,136.2.1.102,ebabineau@sympatico.ca,15442046,000000124896222,4,5,,3
359782,01-MAY-12,30-APR-12,Oscar,,en,174.95.214.111,cynthiahenry@bell.net,15441286,000000124895940,3,,,5
359783,01-MAY-12,26-APR-12,Alisia,,en,174.89.170.139,lcaruso@sympatico.ca,15411512,000000124819409,5,5,"SOMEHOW YOUR PROCESS ON RETURN EQUIPMENT
HAS LOOPHOLES---BECAUSE THE PAPER SENT AND ME CALLING YOU----SHOULD NOT HAVE HAPPENED----OTHERWISE-----GREAT---
",5
359784,01-MAY-12,30-APR-12,Rehana,,en,70.27.16.194,bruce.slack@sympatico.ca,15440568,000000124897157,5,4,"Bell should have advised me that you cannot have 2 security systems on your computer.Had they told me this upfront
I would not have had the problem.",1
359785,01-MAY-12,30-APR-12,Catherine,,en,207.164.79.84,earl.miller@sympatico.ca,15442042,000000124898359,3,2,I was shunted to too many people and still had to hire an outside support person before my problem was resolved.It cost me $50.00.,3
359786,01-MAY-12,28-APR-12,Matthew,,en,74.15.241.106,randall.cumming@sympatico.ca,15434509,000000124875612,1,1,Fix the problem ,1
359787,01-MAY-12,28-APR-12,Naveed,,en,184.145.75.237,jmills@bell.net,15431941,000000124875927,5,5,Nothing. The representive was excellent.,5
359788,01-MAY-12,27-APR-12,Andrea,,en,184.146.155.250,catwoman54@sympatico.ca,15419026,000000124842751,5,5,,5
359789,01-MAY-12,29-APR-12,Nidhal,,fr,76.67.164.184,danielleboulais@sympatico.ca,15437873,000000124880722,2,2,je ne reçois pas mes messages dans ma boîte de courriel et je dois vous rappeler quand j'aurai le temps!,3
359790,01-MAY-12,23-APR-12,Stephen,,en,70.30.69.144,joern@sympatico.ca,15373508,000000124747833,4,2,,4
359791,01-MAY-12,23-APR-12,Marwen,,fr,76.67.85.226,wargel@sympatico.ca,15381892,000000124738485,3,2,J'aimerais que vous faisiez comme si je n'aurais jamais pu voir ma facture dans internet et que je partirais a zero pour la nouvelle facture . Svp mettre le nom de mon fils martin sur mon dossier  pour qu'il puisse appeler avant la facturation  de mai .,4
359792,01-MAY-12,28-APR-12,Timothy,,en,184.145.112.51,oarrieta@sympatico.ca,15434049,000000124874922,4,4,different time to call,4
359793,01-MAY-12,26-APR-12,Ashley,,en,70.55.14.242,muriel.chisholm@sympatico.ca,15413260,000000124819188,4,4,I am wondering if I need to up grade my modem.my sister upgraded to essentials plus and was sent a new modem.Is my computer truly secure with what I have?l,4
359794,01-MAY-12,26-APR-12,David,,en,70.27.77.12,borich.family@sympatico.ca,15406468,000000124825918,5,5,"I was experiencing internet problems before April 7.  April 13 I called & talked to Edwin & I believe her name to be Honey.  (It was very difficult to hear them as well as understand them.)They believed it was cable problems but I felt and stated that was an outdated modem.  The modem would kick out the internet but it would reboot itself after some time.  (Please see the log below giving times when the internet was out.)They suggested that cables were to be sent asap.  No cables arrived after 7 days, so I called again on April 20 talking to Josh who believed that it was a modem problem after he conducted a test on my cables.  He stated that a new modem would be sent asap.  No modem arrived after 6 days so I called again on April 26 & talked to David in San Salvador.  David stated that the cables were not sent out and the new modem could not be sent out because the 1st order was blocking the 2nd order.  David suspended the previous orders and sent the new modem.  It arrived within a couple of days & to date I have not experienced any difficulties. Hats off to David for resolving my difficulty expediously and correctly.  Since early April the difficulties occurred.  Here are the dates, since I kept a log. Apr 7 10-11:00 pm; Apr 8 9-10:30 pm; Apr 9 8:30-10:00 pm; Apr 10 no problem; Apr 11 8-past midnight; Apr 12 8:00 am-8:30 pm; Apr 13 10:00 am-3:00 pm; Apr 15 8:30-10:00 pm; Apr 16 7:30-11:30 pm; Apr 17 1-6:00 pm; Apr 18 1-10:30 pm; Apr 19 8:30-11:00; Apr 20 no problem; Apr 21 11:30-7:30 pm; Apr 22 no problem; Apr 23 2:00-11:30 pm; Apr 24 7:00 pm -past midnight; Apr 25 9:00 pm-past midnight; Apr 26 11:00 am-past midnight; Apr 27 7:30 am-12:00 noon.  All times are approximate & you can see that more than 17 days have occurred where the internet was off, which is frustrating when research is being conducted for university courses and when e-mail is being sent or received. From this experience, it is apparent that someone needs to follow-up to what is being sent out, is indeed being sent out.  To have 2 requisitions being botched is unacceptable.  Both David & Josh suggested that I inform customer service to the length of time my internet has been out of service because I am being charged for services which I cannot access.  (I informed both Josh & David to the log of dates and times that I had kept.)  I will be calling and informing customer service of my difficulties.  I would again like to give props to David in San Salvador for solving my problem, he was courteous, sypathetic, undestanding, and the entire process was handled very quickly.  I am sorry if it appears that I am sounding off, but this internet difficulty appeared suddenly and I stated my concerns early on in the process, stating that I believed it to be an old or outdated modem.  I would like to hear from whoever is reading this survey as to what you think of my comments.  Look forward to hearing from you.",4
359795,01-MAY-12,27-APR-12,Maurice,,en,174.94.125.254,james.shepherd@bell.net,15422228,000000124839365,4,2,,5
359796,01-MAY-12,28-APR-12,Michelle,,en,76.71.95.81,jpward1948@bell.net,15432151,000000124869274,4,4,,4
359797,02-MAY-12,30-APR-12,Alun,,en,70.49.220.92,david.sze@sympatico.ca,15441480,000000124901056,4,5,,5
359798,02-MAY-12,01-MAY-12,Donna,,en,70.49.247.105,hendin@sympatico.ca,15446020,000000124923638,5,5,,1
359799,02-MAY-12,01-MAY-12,Mary,,en,74.14.19.13,greenholme1@sympatico.ca,15445820,000000124932218,4,4,I have spoken to several care representatives in the past week to get additional information and can't recall who said what. ,5
358293,02-MAY-12,01-MAY-12,Mohamed Hedi,,en,70.49.82.178,mharney@sympatico.ca,15448468,000000124928203,1,1,"When I called in English, the tech support wasted 20 minutes of time before sending me off to another vendor which I did only to be bounced back to Bell.

",2
358294,02-MAY-12,01-MAY-12,Jacqueline,,en,65.95.7.58,bill.bradshaw@sympatico.ca,15443586,000000124935447,5,4,,5
358295,02-MAY-12,01-MAY-12,Denis,,en,50.101.51.72,ac__morris@sympatico.ca,15442856,000000124920991,4,4,A written e reply outlining the resolutions.,4
358296,02-MAY-12,01-MAY-12,Ben,,en,69.157.63.104,cameron.liblik@sympatico.ca,15443916,000000124920761,5,5,"Dont DONT have an automated dialer call me and then put me on hold. You have people waiting - make them dial. Offer personalized service, it wont break your profits.",2
358297,02-MAY-12,01-MAY-12,Tshering,,en,67.70.98.7,jldcat@sympatico.ca,15446714,000000124928861,5,5,"Perhaps the only thing would be to have people that can actually speak the english language.  I normally speak to people in other countries but the gentleman I spoke to, while very gracious, was a bit hard for even me to understand.",3
358298,02-MAY-12,30-APR-12,Mukendi,,en,174.90.72.34,cbmw@bell.net,15440834,000000124901589,4,,Follow up on the success of the remote fix by providing specific metrics to monitor.,4
358299,02-MAY-12,28-APR-12,Mohammed,,en,174.92.76.36,hans.hille@sympatico.ca,15431217,000000124868157,5,5,,5
358300,02-MAY-12,01-MAY-12,Matthew,,en,76.68.44.27,e.cuschieri@sympatico.ca,15445012,000000124924822,4,4,,4
358301,02-MAY-12,18-APR-12,Siobhan,,en,65.93.163.182,brenda.aikman@sympatico.ca,15323982,000000124653823,3,4," Notified us of credits to BELL stmnt
before we call.  If we didn't call, no CREDITS.
We'll wait & see if credits/discounts are deucted from our stmnt in JUNE.
 We will follow -up",3
358302,02-MAY-12,01-MAY-12,Moncef,,fr,70.29.234.153,rejean.seguin065@sympatico.ca,15449734,000000124925102,4,4,,5
358303,02-MAY-12,01-MAY-12,Mustapha,,fr,65.92.222.174,renel@sympatico.ca,15449762,000000124931764,4,1,"Ma vitesse internet est présentement de Fibe 16.
Après avoir consulté une annonce de Bell, j'étais intéressé à passer à Fibe 25.
J'ai donc téléphoné à Bell, pour me faire répondre que ce service n'était pas disponible à Sherbrooke.",4
358304,02-MAY-12,01-MAY-12,Daniel,,en,67.70.86.183,phollinger@sympatico.ca,15449380,000000124930139,5,5,"I am Bell Retiree having had 30 years experience, the majority in providing data services accross Canada.
When I reported my problem, I had just sent approx. 75 people and waiting responses no later than today. I am glad Bell has changed from Bell Canada to just Bell as it seems Bell has few employees working in Canada. I got nowhere escalating my problem to Nestor in El Salvador (Tech Support) and then the Commercial Department Alvin in the Philipinnes. I requested a contact number in Canada and was told from both they had no means to transfer or provide be a contact number. Yesterday, I stopped by a Bell Store in Orleans, they too who unable to provide me a number to voice my concerns. I am now looking into another provider for my Internet, Cellular, Local phone services and long distance.
I can not believe the poor level of  service that Bell is now providing. ",1
358305,02-MAY-12,01-MAY-12,Saifeddine,,fr,70.52.89.32,mleroux1@sympatico.ca,15448662,000000124919846,4,5,"Accès un peu laborieux (presser 1 etc..)
Accent du technicien un peu difficile à comprendre, mais il était tout à fait compétent et patient, ce qui est le plus important.
Merci!",5
358306,02-MAY-12,01-MAY-12,Nelson,,en,207.164.79.110,joe_sunga@sympatico.ca,15446804,000000124931216,1,1,"better customer serivce with a greeting and salutation instead of saying hello, which should be refered to as mr or mr can i put you on hold, also the hold time was very long more than 5 min, your proceduea on hold should be 2-3min if after 2-3 mins passes please advise your BELL customers to appoligize for the long hold. apparently your customer service and management skills and service are not at par with everyone else. and please get rid of that B1 number and also faster serivce with a pin number. also NO MORE Tech support from INDIA",1
358307,02-MAY-12,01-MAY-12,Afroze,,en,65.94.201.225,mnmlvr@sympatico.ca,15448688,000000124934887,1,3,"Speaking ENGLISH would be HUGE!

I was put through to  a supervisor who said they would call me within 1-2 hours. At 2 1/2 hours I called back. Thankfully I got a different Bell rep name Luis. He was helpful, knew exactly what to do, spoke in much clearer english, was nice and sympathetic. It is only because of this that I remain a Bell customer, My husband was telling me we were switching to Rogers if it wasnt fixed. After talking to 3 reps and hours on the phone I did get internet again.

Thanks LUIS!!!",2
358308,02-MAY-12,01-MAY-12,Sudheer,,en,67.70.203.155,linda.thibodeau@sympatico.ca,15447632,000000124923094,4,4,Laguage was an issue but with much concentration I was able to understand the representative and his instruction. He was very polite.,5
358309,02-MAY-12,01-MAY-12,Rym,,fr,76.69.177.73,jeanie.lav@sympatico.ca,15446566,000000124922344,1,2,"j'ai du attendre d'être servi par une technicienne de Bell située en Ontario donc se fut le 4 de mai que j.ai pu retrouver mon courriel ainsi changé mon mot de passe
 car les deux technicien située en Tunésie ne pouvaient que bloquer mon ordi 9 courriel)donc je n'étais pas satisfaite ",3
358310,02-MAY-12,28-APR-12,Melvin,,en,70.52.159.78,bbjhutch@sympatico.ca,15429003,000000124863776,3,2,"BBell could have sent a service man sooner ,I was without my Internet service from Saturday until Monday 1 May.Paying for a service which is not available for 4 days is unacceptable . Customers should be reimbursed for such delays .",3
358311,02-MAY-12,01-MAY-12,Ahmed,,fr,74.15.140.169,denis.poirier004@sympatico.ca,15444694,000000124917874,5,5,,5
358312,02-MAY-12,27-APR-12,Adalberto,,en,76.64.229.158,ajowen@sympatico.ca,15417704,000000124856824,2,2,Bell changed something and caused the problem. Info given by rep was incorrect. Rep assured they would fix problem without coming inside. Instead spent hours with tech fiddling inside to sort out other problem that would not have occurred if Bell had not messed with equipment in first place. Afterwards system response still not as good as before -- have been moved from a good line to an inferior one. Lower speed. Tech was helpful but did not deliver previous performance that I have had for years.,2
358313,02-MAY-12,01-MAY-12,Tabatha,,en,70.50.60.155,jabe5@sympatico.ca,15446320,000000124930773,4,4,"nothing, it was so nice to speak with somebody who spoke english and was not from another country.",5
358314,02-MAY-12,01-MAY-12,Asma,,fr,69.159.155.21,marainville@sympatico.ca,15448040,000000124920298,3,2,"Premièrement, m'envoyer le courriel convenu à la fin de la conversation et surtout bien connaitre le problème technique. ",1
358315,02-MAY-12,26-APR-12,Aymen,,fr,76.69.181.143,martin031@sympatico.ca,15412492,000000124837111,1,3,Plus de connaissance du système ,3
358316,02-MAY-12,01-MAY-12,Karen,,en,174.94.47.35,jpshebnicky@sympatico.ca,15446942,000000124931297,4,,service was excellent - just not yet sure if problem is solved yet,4
358799,29-APR-12,27-APR-12,Wafa,,fr,69.156.120.159,andre-montplaisir@sympatico.ca,15417892,000000124848739,4,4,,3
358800,29-APR-12,28-APR-12,Elsy,,en,76.64.77.23,sdseguin@sympatico.ca,15435209,000000124872310,2,2,to help out with internet connections better and help with all websites not just bells but internet  help to use facebooks page and give me a new password for my bells internet pages which is not working on my laptop now why i do not know,
358801,29-APR-12,28-APR-12,Naoufel,,fr,70.53.184.31,christine.savard11@sympatico.ca,15429627,000000124862568,3,4,J'aurais aimé avoir plus d'explications sur le piratage de mon courriel mais bon c'est peut-être pas possible.,4
358802,29-APR-12,28-APR-12,Kathy,,en,69.157.22.74,diane1959@bell.net,15430195,000000124870998,5,5,,5
358803,29-APR-12,27-APR-12,Farhana,,en,184.146.82.39,gbelbeck@bell.net,15421198,000000124850194,5,5,,5
358804,29-APR-12,15-APR-12,Luis,,en,50.101.250.31,b_austin@sympatico.ca,15287172,000000124583726,5,4,"Please allow us in Canada to deal with Canadian service people, I am nearly 80 years old and I do not understand the accents which take sometimes 3 or 4 times times of requesting the service repeating of what they expect me to do,I requested a Canadian service person eventually ended up in tears before they  finally they sent a Canadian service person on Monday, who fixed my complaint. I know friends are very dissatisfied with your service and many are leaving Bell, I am a long time customer and do not intend to change, as I feel Bell is my company.",4
358805,29-APR-12,28-APR-12,Philip,,en,184.146.130.175,smjd@sympatico.ca,15435411,000000124866318,4,4,"I DONT WANT TO HAVE TO PUT MY EMAIL ADXDRESS  
EACH TIME",3
358806,29-APR-12,24-APR-12,Olivier,,en,76.65.34.94,olga1464@bell.net,15392394,000000124768165,5,4,Nothing,5
358807,29-APR-12,28-APR-12,Cristian,,en,76.66.104.8,mafisher@sympatico.ca,15433077,000000124864888,4,3,representative was fine and helpful - ended up with a technichian at the house to attempt resolution of problem,5
358808,29-APR-12,28-APR-12,Marc,,en,76.67.26.50,madthib@sympatico.ca,15433071,000000124862565,5,5,,5
358809,29-APR-12,28-APR-12,Edwin,,en,174.91.130.164,dalter@sympatico.ca,15429903,000000124866654,4,4,,5
358810,29-APR-12,28-APR-12,Antonio,,fr,74.198.164.231,georges_jihad@sympatico.ca,15430919,000000124877299,1,1,Avoir des agents d expérience  capable de régler très  vite le problème qui se produire chez les clients par ce que mon problème de téléphone et internet pas régler j usqua maintenant ...,
358811,29-APR-12,28-APR-12,Manoranjith,,en,76.64.127.238,shelley.johnson@bell.net,15435291,000000124873225,5,5,,5
358812,29-APR-12,23-APR-12,Larissa,,en,70.48.126.22,dinneau@bell.net,15369666,000000124762670,4,4,,4
358813,30-APR-12,29-APR-12,Nidhal,,fr,65.92.228.226,claude.laperriere@sympatico.ca,15437697,000000124880660,5,5,,5
358814,30-APR-12,29-APR-12,Martin,,en,76.69.151.155,ingredwickes@sympatico.ca,15439063,000000124877846,5,5,,5
358815,30-APR-12,29-APR-12,Harathi,,en,70.27.52.56,arabelleanddon@sympatico.ca,15437043,000000124883802,5,5,                                         everything was great.,5
358816,30-APR-12,28-APR-12,Nikitha,,en,174.90.122.4,srajah@bell.net,15435501,000000124876718,5,5,"Nothing. Every thing was very good and completely satisfied.

If you can reduce the wait time a little, that might be the only one I may recall from the phone call. Nothing else. It was a very good conversation and help by the bell staff.",5
358817,30-APR-12,27-APR-12,Srinivas,,en,67.70.107.197,cedarshades@sympatico.ca,15419048,000000124859616,5,4,,4
358818,30-APR-12,27-APR-12,Nejib,,fr,70.51.12.45,lavignemadeleine@sympatico.ca,15423654,000000124848198,4,4,Nous devrions avoir en notre possession un fils supplémentaire à la maison en cas de bris ou autre défectuosité que Bell nous fournirais gracieusement.,4
358819,30-APR-12,28-APR-12,Pradheep Kumaar,,en,69.171.106.48,sherrymc2@sympatico.ca,15435309,000000124865995,4,4,,4
358820,30-APR-12,26-APR-12,Edward,,en,76.68.101.190,cindyfreemanxx@bell.net,15407124,000000124836633,5,5,,5
358821,30-APR-12,29-APR-12,Rodolfo,,en,70.50.88.62,behutchinson@sympatico.ca,15437213,000000124884405,5,5,Rudolpho was excellent.  I am frustrated that it is a two step process-ie. sympatico and Outlook- to change an email password but that seems to me to be more a Microsoft problem than Bell and Rudolpho made several constructive suggestions about this for the future.,5
358822,30-APR-12,29-APR-12,Salvador,,en,174.88.49.173,D_Baird@bell.net,15436607,000000124880515,4,5,,5
358823,30-APR-12,26-APR-12,Edgardo,,en,208.87.137.231,acsiec@sympatico.ca,15405260,000000124826858,1,1,The rep told me my email problem would be resolved in 48 hours.4 days latter it still wasn't resolved so I had to contact Bell again. This time the new rep solved it in a few minutes.,1
358824,30-APR-12,24-APR-12,Priyojoy,,en,70.27.125.110,elsmorgan@bell.net,15386430,000000124767439,5,5,TALK TO A LIVE PERSON SOONER - TOO MANY STEPS TO ACTUALLY HOOK UP WITH SOMEONE.  BUT THAT YOUNG LADY WAS WORTH WAITING FOR.  SUPER SMART AND PLEASANT. ,5
358825,30-APR-12,28-APR-12,Henry,,en,70.26.94.182,kimvoisin@bell.net,15432451,000000124863957,1,1,"My issue was escalated and someone was supposed to call me back within 24 hours, which would have been Sunday and I have not heard from anyone and my issue is not resolved.",3
358826,30-APR-12,28-APR-12,Sara,,en,50.101.40.225,joanne.chipman015@sympatico.ca,15431971,000000124866171,5,5,,5
358827,30-APR-12,25-APR-12,Josh,,en,74.12.2.237,ddhiggins@sympatico.ca,15399288,000000124815152,5,5,"Nothing. Josh was not only very patient, but spoke very clearly. An excellent session from my end. ",5
358828,30-APR-12,23-APR-12,Rocco,,en,207.164.79.112,terry.tapping@sympatico.ca,15381112,000000124744496,4,3,C,3
358829,30-APR-12,29-APR-12,Dawood,,en,70.31.181.251,darrylbradley@sympatico.ca,15437895,000000124878666,5,5,"nothing, all good!",5
358830,30-APR-12,29-APR-12,Shashank,,en,184.148.116.95,dfancy334@sympatico.ca,15438037,000000124878623,5,4,NA,5
358831,30-APR-12,27-APR-12,Mireille,,en,70.48.148.31,puddn1@bell.net,15426288,000000124850173,5,5,,5
358832,30-APR-12,27-APR-12,Olfa,,fr,70.30.20.89,mimi3973@sympatico.ca,15425026,000000124839280,5,5,Rien,5
358833,30-APR-12,28-APR-12,Ahmed,,fr,70.53.248.57,baudoin@bell.net,15428989,000000124876028,4,2,,4
358834,30-APR-12,28-APR-12,Mohammed,,en,70.50.131.223,margaret.ferber@sympatico.ca,15433179,000000124873161,4,4,,5
358835,30-APR-12,28-APR-12,Hssen,,fr,70.53.248.57,baudoin@bell.net,15428991,000000124868234,4,2,,4
358836,30-APR-12,29-APR-12,Greg,,en,70.49.72.220,fkroos@sympatico.ca,15438461,000000124878702,4,5,was disconnected the first time. Agents should call you back so that you don't have to go through it all again.,5
358837,30-APR-12,29-APR-12,Mohamed Abdelkader,,fr,174.93.192.84,benoitfortin@sympatico.ca,15437229,000000124885526,1,1,"Je suis client chez vous depuis l'an 2000.
Je viens de remettre en service ma liaison internet moi-même. Votre personne ressource mindiquait hier que mes ordinateurs étaient contaminés et de consulté un informaticien !!!. C'est drôle ce matin, il fonctionne tous très bien. Vous réglé le problème ce matin??? Allez-vous arrêter de nous prendre pour des imbéciles en informatique!!!!
",1
359288,29-APR-12,28-APR-12,Insaf,,fr,65.94.11.166,ixe1348@sympatico.ca,15431525,000000124868479,5,5,pas du tout,5
359289,29-APR-12,28-APR-12,Sowmya,,en,70.30.45.65,cliff.ellen.hearnden@sympatico.ca,15429711,000000124865601,5,5,Nothing,5
359290,29-APR-12,28-APR-12,Adithya,,en,174.91.116.200,jjaamm@sympatico.ca,15431900,000000124862738,4,4,It took 3 phone calls to get problem resoved. Not very happy with service from Bell. We are thinking of switching companies.,1
359291,29-APR-12,28-APR-12,Yosimar,,en,174.88.89.138,asergerie1@bell.net,15428857,000000124868358,5,5,,5
359292,29-APR-12,28-APR-12,Vijayashanti,,en,184.145.35.130,Dicorpo@sympatico.ca,15428179,000000124871665,4,5,,4
359293,29-APR-12,27-APR-12,Erick,,en,64.229.2.30,mh.davis@sympatico.ca,15424866,000000124848649,5,5,This is the best experience I have had with a Bell representative.  Erick was extremely helpful and efficient. ,5
359294,30-APR-12,26-APR-12,Deepika,,en,65.94.132.31,bob.sochasky@sympatico.ca,15406418,000000124836254,4,5,None,5
359295,30-APR-12,26-APR-12,Saifuddin,,en,70.49.81.64,lynn.pheysey@sympatico.ca,15412038,000000124823121,4,4,,4
359296,30-APR-12,28-APR-12,Zulfiquar,,en,76.64.119.68,r.d.blake@sympatico.ca,15434447,000000124868406,4,4,,5
359297,30-APR-12,29-APR-12,Moises,,en,184.148.85.114,alstenekes@sympatico.ca,15436913,000000124879010,5,4,,5
359298,30-APR-12,27-APR-12,Casey,,en,70.48.248.24,deaston325@sympatico.ca,15419828,000000124844037,5,5,"There is nothing Casey could have done any better.  He listened to our concern without interupting us. He was patient and answered our questions and offered suggestions for what may have caused the problem we had with my bill.  We now know how to watch for an unexpected spike in useage and showed me how to interpret the reminders when I am approaching my monthly internet maximum allowance and how to take preventative measures. In the end, Casey provided a one-time credit against my monthly bill, which was greatly appreciated.   ",5
359299,30-APR-12,27-APR-12,Bob,,en,216.209.146.169,peter.klym@sympatico.ca,15426018,000000124852944,5,5,"Not you but me, I need to understand computers better.  Your Tech that helped was very patient.
Thanks for that help!",5
359300,30-APR-12,27-APR-12,Hector,,en,174.89.70.224,afclarke@sympatico.ca,15417638,000000124856054,4,4,,4
359301,30-APR-12,23-APR-12,Sana,,fr,67.68.4.234,lucie_25@sympatico.ca,15375512,000000124743513,1,1,On M'a promis de créditer la location du modem internet et ca n'a pas été fait.Le 1 mars on m'a confirmé que je ne payerais pas $49.95 et ce n'est pas vrai.Conf.B39A76D7. ,2
359302,30-APR-12,29-APR-12,Mansouri,,fr,69.159.137.63,gillesg.dupont@sympatico.ca,15438703,000000124883005,5,5,Continuer à bien faire de la sorte,5
359303,30-APR-12,28-APR-12,Larissa,,fr,174.88.117.177,emainguy@bell.net,15430499,000000124876292,4,2,Le personnel de niveau supérieur n'était pas disponible (J'ai appelé après 21:00),5
359304,30-APR-12,29-APR-12,Manel,,fr,67.68.216.129,colette.legare@sympatico.ca,15437725,000000124882803,5,4,,5
359305,30-APR-12,28-APR-12,Oussama,,fr,70.26.247.161,pelletierd@bell.net,15434305,000000124875682,5,5,,4
359306,30-APR-12,27-APR-12,Salvador,,en,162.27.9.20,jimgillespie@sympatico.ca,15422552,000000124847140,5,4,,4
359307,30-APR-12,18-APR-12,Michael,,en,174.95.145.119,cdpurvis@sympatico.ca,15324344,000000124654051,2,1,"Stop cryptic nonsense about charges.  I have rented a modem for over 10 yrs and want to stop that and being told I have to change my plan because of hardware is crazy and unacceptable - you always have to complain to get wat you want from Bell, especially for things that should be automatic or easy in the first place",3
359308,30-APR-12,26-APR-12,Nelson,,en,70.26.121.20,olnorth@sympatico.ca,15413634,000000124835908,4,5,,4
359309,30-APR-12,27-APR-12,Meriem,,fr,174.93.224.133,famille_boudreau@sympatico.ca,15420762,000000124861522,5,5,,4
359310,30-APR-12,29-APR-12,Oussama,,fr,70.24.198.37,claire-paradis@sympatico.ca,15437685,000000124887210,5,4,"J'ai rappelé aujourd'hui pour pouvoir savoir quand je pourrais utiliser mes courriels et Amem X2215 de Tunisie a utilisé de ses stratégies pour me sortir de mes ennuis. Merci pour l'efficacité, le professionnalisme et la rapidité du service. Claire Paradis. Québec. Canada.",5
359311,30-APR-12,27-APR-12,Zohra,,fr,184.145.216.115,charlespotvin@sympatico.ca,15419114,000000124840614,4,4,,4
359312,30-APR-12,28-APR-12,Abdel basset,,fr,70.48.26.222,g_patricia@sympatico.ca,15430841,000000124865150,2,1,Être plus compétent a/n des infos donnés. Vous avez envoyé un modem wifi à peu près compatible avec aucun appareil.,2
359313,30-APR-12,25-APR-12,Nawel,,fr,174.92.176.218,bdesruisseaux@sympatico.ca,15397698,000000124797434,5,5,,1
359314,30-APR-12,27-APR-12,Hamdi,,fr,174.91.208.94,murielle_ostiguy@bell.net,15425314,000000124848005,4,4,rien d'autre,5
359315,30-APR-12,27-APR-12,Saifeddine,,fr,70.48.17.242,camillebeauchesne@bell.net,15418910,000000124840967,5,5,Excellent... merci beaucoup,5
359316,30-APR-12,27-APR-12,Jose,,en,70.52.67.106,hilton.hunter@sympatico.ca,15421848,000000124841601,5,5,Go directly to a technician instead of first going to a recording,4
359317,30-APR-12,27-APR-12,Henry,,en,74.14.149.18,jmccabe@bell.net,15422630,000000124860793,3,2,Don't talk to people like they don't know what they are talking about. If I had known that server distance played a major key in speed (6 km) Iprobly would have never bothered getting internet,3
359318,30-APR-12,29-APR-12,Achref,,fr,184.144.174.184,gillesb9@bell.net,15438699,000000124881399,5,5,,5
359319,30-APR-12,29-APR-12,Houda,,fr,184.144.174.184,gillesb9@bell.net,15438701,000000124879709,5,5,,5
359320,30-APR-12,28-APR-12,Sahali,,fr,174.91.239.110,hherard@sympatico.ca,15431313,000000124867882,5,5,Je suis entièrement satisfaite des services de Sahali.Merci pour tout,5
359321,30-APR-12,27-APR-12,John,,en,76.67.23.11,sherri.mcgregor@sympatico.ca,15427524,000000124860155,4,1,"Hello
Your representative was fine.  However, you organization failed.  The old one hand is not talking to the other.  We have been paying for high speed internest but because one of your departments did not have up to date files.  They cancelled our internet connection and we lost our internet for almost a week.  My husband depends on our internet connection to connect with his office. Due to our loss of the internet he had to stay at his workplace to complete his work. 
I believe this disruption was due because one of your departments still had the account under my maiden name. I have repeatedly had to send my marriage certificate to your organization to have the proper name on my account.  I would have hoped that there was better communication within your organization.  ",3
359322,30-APR-12,27-APR-12,Mohamed,,fr,216.209.225.18,lefebvrerobert@sympatico.ca,15423704,000000124844836,4,4,,5
359323,30-APR-12,27-APR-12,Mohamed,,fr,216.209.225.18,lefebvrerobert@sympatico.ca,15423706,000000124844122,4,4,,5
359324,30-APR-12,26-APR-12,Salwa,,en,70.48.167.5,ajnolin@sympatico.ca,15405370,000000124818455,5,5,All answers was correct,5
359325,29-APR-12,28-APR-12,Klai,,fr,67.68.174.208,andreretraite@sympatico.ca,15428695,000000124872321,5,5,rien car tout était correct,5
359800,02-MAY-12,27-APR-12,Anne,,en,174.91.116.125,bandlgraham@bell.net,15418250,000000124847835,5,5,"Nothing, anne was very helpful and it was a pleasure to talk to someone you could understand,the same for john who put me through to her. I hope this is a sign that bell is beginning to listen to its customers.",5
359801,02-MAY-12,30-APR-12,Shinoj,,en,174.94.28.110,charlie.pratt@sympatico.ca,15440942,000000124900030,5,5,"Nothing really.  I received great service from the original technician, the supervisor and Craig, the technician who came to our home.",5
359802,02-MAY-12,26-APR-12,Jorge Alberto,,en,74.12.123.131,rbrewing@sympatico.ca,15414472,000000124819382,2,2,"The upgrade was supposed to happen on April 30, waited in all afternoon for a tec to come - never showed.   No change to the internet on April 30th at all.",2
359803,03-MAY-12,02-MAY-12,Josue,,en,67.71.147.62,bezanson1@sympatico.ca,15450783,000000124946974,4,4,"Josue was excellent in his support.  However, on another call, with Kathy in Billing, I was greatly disappointed.  She actually hung up on me!  That's astonishing, for a highly reputable company like Bell. Please have a senior person call me.",5
359804,03-MAY-12,01-MAY-12,Hugo,,en,74.14.65.66,cctonin@bell.net,15444034,000000124923801,3,4,,3
359805,03-MAY-12,02-MAY-12,Salvador,,fr,184.144.143.132,carmenracicot@sympatico.ca,15451039,000000124954747,5,5,Le service etait excellent ,5
359806,03-MAY-12,02-MAY-12,Ramzi,,fr,74.15.205.123,carolinesabbagh@sympatico.ca,15451055,000000124955389,5,3,"Le travail de ce technicien fut EXCELLENT.  Il a très bien compris et expliqué la problématique reliée à mon routair.  Il a fait plusieurs vérifications et je sentais son souhait sincère de vouloir m'aider et faciliter le problème.  De ce côté là, tout est parfait. Merci ",5
359807,03-MAY-12,01-MAY-12,Carolina,,en,70.53.104.122,c.beyior@bell.net,15443880,000000124927264,4,4,caroline thank you setup my new email and my bell one bill all working find,5
359808,03-MAY-12,02-MAY-12,Hazyl,,en,76.68.18.189,bemenet@bell.net,15450749,000000124944624,3,3,beter discount,
359809,03-MAY-12,02-MAY-12,Sylvain,,fr,70.53.206.135,jacinthebelley@sympatico.ca,15452905,000000124944769,5,5,,4
359810,03-MAY-12,02-MAY-12,Samuel,,en,50.101.146.67,brianwellshillier@sympatico.ca,15450929,000000124945709,5,5,,5
359811,03-MAY-12,30-APR-12,Rene Jose,,en,206.47.78.150,dexner@sympatico.ca,15441676,000000124907608,3,2,,2
359812,03-MAY-12,02-MAY-12,Lotfi,,fr,65.94.163.167,desand49@bell.net,15451697,000000124949042,1,1,J'ai un probleme avec internet et on me dit que c'est pas possible de faire la réparation.,1
359813,03-MAY-12,27-APR-12,Saifeddine,,fr,76.64.251.43,nicolemassicotte@sympatico.ca,15425506,000000124844061,4,4,OK,5
359814,03-MAY-12,30-APR-12,Rashika,,en,70.51.128.184,davidwilliams3@sympatico.ca,15441506,000000124896666,5,5,,5
359815,03-MAY-12,01-MAY-12,Richard,,en,70.54.89.164,mganim@sympatico.ca,15448456,000000124924741,5,5,,5
359816,03-MAY-12,02-MAY-12,Tabatha,,en,70.49.253.85,conniejohn@sympatico.ca,15451351,000000124952615,5,5,,5
359817,03-MAY-12,01-MAY-12,Sushil,,en,70.49.249.155,gileake@bell.net,15445708,000000124920367,5,5,,5
359818,03-MAY-12,02-MAY-12,Mohammed Zaid,,en,50.101.66.99,jst4kix@sympatico.ca,15453409,000000124949519,5,4,,4
359819,03-MAY-12,02-MAY-12,Kanishka,,en,70.48.210.98,barnfly@sympatico.ca,15450693,000000124949692,4,4,,4
359820,03-MAY-12,30-APR-12,Samuel,,en,64.231.89.97,danov@sympatico.ca,15441392,000000124892179,5,5,Train all of your reps to be as good as this person was.,5
359821,03-MAY-12,26-APR-12,Jay,,en,74.14.60.237,sandynbruce@bell.net,15415220,000000124824324,3,4,Representatives that can clearly speak the language.,4
359822,03-MAY-12,20-APR-12,Edgar,,en,184.145.123.113,metro_music@sympatico.ca,15353382,000000124695110,1,2,"Fibre Optic, and wired modem as per agreement in contract, end",2
359823,03-MAY-12,02-MAY-12,Mohamed Yusuf,,en,76.67.19.103,eatout@sympatico.ca,15451917,000000124950930,5,5,Nothing,4
359824,03-MAY-12,02-MAY-12,Nawel,,fr,174.92.237.138,jocelynelemay3@sympatico.ca,15453275,000000124950933,3,4,,4
359825,03-MAY-12,02-MAY-12,Makram,,fr,76.69.231.36,gilles.belanger3@sympatico.ca,15452427,000000124954258,3,4,"le support technique est donné, par votre personnel en Tunésie,,, malheureusement ces gens malgré leur bonne volonté parle un Francais très différent des Québécois, qui est très difficile à comprendre, alors il faut répéter et répéter, et parfois ca devient très frustrant, au point ou j'ai déjà eu à couper la conversation.",4
359826,03-MAY-12,02-MAY-12,Diego,,en,50.101.64.227,jbchavner@sympatico.ca,15453031,000000124951999,5,5,for my problem Diego made the transation easy for me,5
359827,03-MAY-12,02-MAY-12,Rudys,,en,70.31.122.40,cathjohn@sympatico.ca,15451093,000000124947721,5,5,,5
359828,03-MAY-12,02-MAY-12,Venkatesh,,en,184.148.227.18,hamedel@sympatico.ca,15452629,000000124943279,5,5,"It is excellent the way it is, also I would like to add another technission
Hridwsh he helped me too.
Thanks to both of them.",5
359829,03-MAY-12,02-MAY-12,Dheeraj,,en,174.88.65.207,bartt@sympatico.ca,15450701,000000124954797,4,5,Nothing I can think of.  He fixed my problem.,4
359830,03-MAY-12,02-MAY-12,Mohammed,,en,74.14.144.42,hvorster@sympatico.ca,15452799,000000124947790,4,4,,5
359831,03-MAY-12,02-MAY-12,Moncef,,fr,70.30.176.146,jacquesfleury@sympatico.ca,15452943,000000124947975,5,,Que mon problème se règle pour toujours,4
359832,03-MAY-12,02-MAY-12,Mohamed,,fr,67.68.217.149,manon_hetu@bell.net,15454187,000000124949010,5,4,rien je trouve que le personnel connait son métier...,4
359833,03-MAY-12,02-MAY-12,Sabrine,,fr,70.30.176.146,jacquesfleury@sympatico.ca,15452945,000000124948803,5,,On va voir avec le temps si ^ca fonctionne,4
359834,03-MAY-12,02-MAY-12,Tayssir,,fr,70.30.176.146,jacquesfleury@sympatico.ca,15452947,000000124949025,5,,Le temps va nous le dire,4
359835,03-MAY-12,26-APR-12,Mohamed Radhouene,,fr,76.69.173.118,guy_letourneau@sympatico.ca,15409420,000000124818819,4,4,Rien d'autre,5
359836,03-MAY-12,01-MAY-12,Salvador,,en,50.101.228.216,berniehaystead@sympatico.ca,15443512,000000124933768,3,4,Powwer cord arrived 1 day later than promised by tech support...otherwise a good experience overall.,4
359837,03-MAY-12,02-MAY-12,Arush,,en,65.94.199.155,e_mc2@sympatico.ca,15451913,000000124954378,5,5,,4
359838,03-MAY-12,02-MAY-12,Mohamed Ali,,fr,70.49.54.42,m.j.gpiche@sympatico.ca,15454093,000000124955579,1,1,S.V.P. peut-on avoir des Québécois pour répondre à nos problème............,1
359839,03-MAY-12,01-MAY-12,Lor,,en,174.94.18.248,allen.page@sympatico.ca,15443036,000000124918668,5,5,,4
359840,03-MAY-12,01-MAY-12,Ali,,en,76.70.116.180,alice_hynd@bell.net,15443014,000000124925350,5,5,start the charges for the new discounted price at an earlier date thus avoiding costs for current bill,5
359841,03-MAY-12,02-MAY-12,Rene Jose,,en,24.141.32.214,ekirk@sympatico.ca,15451969,000000124948074,2,,After being hung up on twice and being on hold for twenty minutes each tine I was very disenchaned wasting time on hold and being  hung up on,1
359842,03-MAY-12,02-MAY-12,Saba,,en,65.95.23.75,ajidacre@sympatico.ca,15450363,000000124944251,5,5,asked for help....got it ----so what more could one want.  she was very good,5
358317,05-MAY-12,04-MAY-12,Vijayashanti,,en,67.68.60.207,d_bremner@sympatico.ca,15456898,000000125008148,5,5,,4
358318,05-MAY-12,04-MAY-12,Pratiksh,,en,74.198.9.146,p.hart@bell.net,15463342,000000125001764,1,1,Customer agent kept on placing me on long holds of 15 minutes at one point,1
358319,05-MAY-12,04-MAY-12,Erick,,en,70.53.130.78,mp.hickey@sympatico.ca,15462868,000000125001605,4,4,nothing,4
358320,05-MAY-12,04-MAY-12,Zaccheus,,en,206.47.78.150,wolleybear@sympatico.ca,15466798,000000124990616,4,1,"I caaled on Tuesday with my problem.  Not resolved.  Advised someone would call back in 24 hrs.  No one did.  On thurs, got two calls, but I was back to work (police officer shift work).  On Friday I called and spoke with a representative and I told her when I would be available.  She said she would put a note on the ticket to say that I am available between 830 and 1030am.  I got home last night with a message left at 1139am saying that they are unable to contact me and that they have CLOSED the case.  I am still having trouble and if I don't receive a call Monday morning to try and resolve this issue I will start making inquiries about other service providers, including my home phone and 3 cell phones that I have with Bell",2
358321,05-MAY-12,04-MAY-12,Mir,,en,70.49.172.46,paul.travis@sympatico.ca,15463492,000000124993264,2,2,"When you send out an email to your customers and they try to do as you suggest, make sure your form submits and works with every kind of device using your equipment. I have an original IPad and my email, which you populated to the form kept coming back as an error, thus not allowing me to finish the request. You were only able to help me by logging me into your site. This was suppose to be an easy way to register for ebilling. It was anything but easy.",2
358322,05-MAY-12,02-MAY-12,Henry,,en,65.92.189.64,mack.cameron@sympatico.ca,15454123,000000124943950,5,5,,5
358323,05-MAY-12,04-MAY-12,Sudhakar,,en,70.48.167.218,valberts@sympatico.ca,15466438,000000125008788,4,4,stop defrauding your custemers on the BELL system . when we pay for HI SPEED NET and the system is slower then slow speed that is fraud ,2
358324,05-MAY-12,04-MAY-12,Karim,,fr,74.14.210.145,claude.bouchard24@sympatico.ca,15456614,000000125010927,4,4,,5
358325,05-MAY-12,04-MAY-12,Emmanuelle,,en,174.92.104.148,bill.spurgeon@sympatico.ca,15455694,000000124991190,5,5,nothing,5
358326,05-MAY-12,04-MAY-12,Abul Karam,,en,76.69.25.4,aljohnson@sympatico.ca,15454872,000000124997934,5,4,,5
358327,05-MAY-12,04-MAY-12,Catherine,,en,76.65.143.5,b.bastian@sympatico.ca,15455362,000000125002028,1,1,"Since January the loyalty service credited me some items since I complained why my bill was so high $190.94. Was very satisfied with the credits, they said my payments would be $153.00 for the bundle. We did pay the $190.94 and then got a credit for the credit the following bill $107 and some pennies. Then we got a call stating whether we wanted Fibe somthing or other. They never gave much information except that things would move faster and it would be cheaper. They told us a technician would come over. Giving this more thought we phoned back to cancel the technician. We had to call back, we did 3 times and no one answered.It was some office in Pincourt. This made us feel this was a scam.The month after that we got a bill $96.69 They had forgotten to charge our Internet. I phone them and they said we were not in their system. That really surprised me because we had internet for years. This month we got a bill of $244.82. I knew that they would charge extra for the missing month of internet not paid. But I still expected my bill to be around $153.00 because of the $ credit they had given me in Jan.of $35 some. Not the $61.92 missing they charged me. and Then the $71.79 for this month for internet. In january I had called to say that I was having so much trouble with my streamline modem, every time it would disconnect me. Bell sent me a new modem to replace the old one, which I mailed back. When receiving it I called the loyalty service and asked them what  this would cost me. They said that they would waive the one time fee.
On the last bill I am being charged for it?? This has been going on for 4 months now and since then my computer is as slow as anything. I called Bell again about me bill to explain and they kept going in circles about this one time payment of the modem. I kept telling her that they waived this fee. It is not my fault that they lost my internet in their system. I was given credits in January and they are now gone. I had 20Gb which was more than enough for my needs. They had changed it to 75gb. I told them I want back what I had. They told me they could not do that because that is the old system. They gave me 40 plus 5 more GB. Then I have another questions what is this $5.00 per month Insurance on plan 40. Your costs keep coming up and and you were very helpful in January but that has all been undone
Am I a happy customer, I can't say I am. I have been with Bell for years. everytime they give you some help with one hand thay take it back with another.
I am being charged top dollars for the slowest DSL. Maybe it is time for a change.",1
358328,05-MAY-12,04-MAY-12,Emy,,en,184.146.123.109,rdevey@sympatico.ca,15464120,000000124997902,5,5,Send me an email showing how much all this is going to cost compared to what I'm already paying. The customer service rep spoke quickly and I wasn't sure that I was understanding all the information that she was giving me.,5
358329,05-MAY-12,04-MAY-12,Roxanne,,en,70.54.0.90,khthompson@sympatico.ca,15460728,000000124990588,2,2,just answer my questions,3
358330,05-MAY-12,04-MAY-12,Adnen,,fr,70.49.83.22,jpsam@sympatico.ca,15460300,000000125010858,5,5,,5
358331,05-MAY-12,04-MAY-12,Weng,,en,67.68.241.2,dale.k@sympatico.ca,15456926,000000124998282,5,5,Julie 6053171 was wonderful.  I wish all your employees could be as good as her. Here is a suggestion all your customers you have had for over 40 years should be in a special category and treated with more respect.  I find  as I get older the customer services it getting worst.  ,4
358332,05-MAY-12,01-MAY-12,Ruth,,en,184.146.128.32,benjaminlima@sympatico.ca,15443486,000000124928465,4,5,,5
358333,05-MAY-12,04-MAY-12,Yasmin,,en,69.156.2.17,wjrckane@sympatico.ca,15466770,000000124996736,5,5,I can't think of a thing,4
358334,05-MAY-12,04-MAY-12,Snehalatha,,en,69.158.81.40,john895@sympatico.ca,15460152,000000124992294,5,5,,5
358335,05-MAY-12,04-MAY-12,Jose,,en,67.71.176.83,threedplus@sympatico.ca,15466118,000000125004063,4,3,Give me a more stable and fast service is primo.,2
358336,05-MAY-12,04-MAY-12,Iris,,en,64.231.119.136,lgkhoury@sympatico.ca,15461168,000000125006996,5,5,"I can't think of a thing that needs to be improved. The experience was great.  

Thank-you Iris",5
358337,05-MAY-12,04-MAY-12,Jessica,,en,65.93.177.16,vwalter@bell.net,15466582,000000124996387,5,5,,5
358338,05-MAY-12,04-MAY-12,Alvaro,,en,184.147.37.203,terrywpatrick@sympatico.ca,15466010,000000125006436,5,5,,5
358339,05-MAY-12,04-MAY-12,Melvin,,en,70.31.223.62,howardthompson@sympatico.ca,15459154,000000124996900,5,4,,4
358340,05-MAY-12,04-MAY-12,Walid,,fr,184.144.236.46,mado.leboeuf@sympatico.ca,15461690,000000125011456,5,5,,5
358838,29-APR-12,28-APR-12,Ricardo,,en,70.26.148.11,lucy.papineau@sympatico.ca,15432935,000000124871827,5,5,nothing,5
358839,29-APR-12,27-APR-12,Melvin,,en,70.51.157.108,e.harrison06@sympatico.ca,15420382,000000124851309,5,5,"I found the technician very helpful. It took some time to resolve my issue, but he was very polite and even apologized for the delay. I am not really sure why I suddenly had to start logging in again. It had been so long I had forgotten my password and The email that was required to sent me reset details was no longer available to me. ",5
358840,29-APR-12,27-APR-12,Afef,,fr,50.100.104.233,laurentperreault@sympatico.ca,15423646,000000124851425,5,5,Tout a ete fait pour nous aider a regler notre problemne,5
358841,29-APR-12,20-APR-12,Eduardo,,en,76.68.90.18,gshmeh@sympatico.ca,15350354,000000124695377,5,5,,5
358842,29-APR-12,28-APR-12,Dashrathan,,en,74.15.103.228,rspeagle@sympatico.ca,15434925,000000124863783,5,5,Not a thing!,5
358843,29-APR-12,28-APR-12,Wissem,,fr,76.64.235.195,poirier.p@sympatico.ca,15434375,000000124873496,5,5,,5
358844,29-APR-12,25-APR-12,Mokhtar,,fr,184.144.210.78,jeanlouis.elbene@sympatico.ca,15402034,000000124815517,5,5,,4
358845,29-APR-12,28-APR-12,Med walid,,fr,74.58.159.230,reallefebvre@sympatico.ca,15434595,000000124872740,5,5,,5
358846,29-APR-12,28-APR-12,Hssen,,fr,76.68.136.90,amichaud4@bell.net,15428649,000000124870382,4,4,Le monsieur à été très patient avec moi et il a répondu à mes attentes.,5
358847,30-APR-12,26-APR-12,Anusha,,en,174.95.130.14,ron.chamberlain@sympatico.ca,15414922,000000124837132,5,5,Made the literature mailed too me more clear with instructions.,5
358848,30-APR-12,27-APR-12,Pratiksh,,en,184.144.44.38,mgallagher@sympatico.ca,15424850,000000124840884,4,4,N/A,4
358849,30-APR-12,28-APR-12,Mohamed Achref,,fr,174.88.160.119,guibert@bell.net,15431135,000000124862946,4,4,,3
358850,30-APR-12,27-APR-12,Jose,,en,174.92.60.7,a1marcos@sympatico.ca,15417516,000000124840725,5,5,,5
358851,30-APR-12,25-APR-12,Sondes,,fr,184.144.229.49,maryse07@bell.net,15404344,000000124803847,3,3,"Offrir ou donner plus de conseils techniques téléphoniques, autres que ceux reliés aux connections de Bell Internet. Merci. Bonjour.",4
358852,30-APR-12,28-APR-12,Rohith,,en,76.64.97.208,greg65@sympatico.ca,15431105,000000124865891,4,4,,3
358853,30-APR-12,29-APR-12,Shinoj,,en,70.49.9.229,bcarmody@bell.net,15437191,000000124884654,5,5,,5
358854,30-APR-12,26-APR-12,Asma,,en,65.94.226.16,d.fracchiolla@sympatico.ca,15407442,000000124827769,5,5,New modem was received quickly and help was offered installing it...box for return was supplied and already sent out...thank you for the quick response...,5
358855,30-APR-12,28-APR-12,Emmanuel,,en,129.9.72.9,sladjan.stojanovic@sympatico.ca,15435389,000000124876951,5,5,,5
358856,30-APR-12,29-APR-12,Kumar,,en,174.92.90.204,habreau@sympatico.ca,15438859,000000124884140,,,"I have yet to hear from someone to confirm the problem is settled. They are not late, since Kumar indicated it could take 24 hours.",5
358857,30-APR-12,29-APR-12,Ibtissam,,en,69.158.68.190,gdhamelin@sympatico.ca,15438655,000000124879446,5,5,"This agent went the extra mile and then some
Very patient and pleasant 
She is an asset to bell

Thank you",5
358858,30-APR-12,26-APR-12,Amine,,fr,174.93.148.119,hedupuis@sympatico.ca,15409590,000000124832095,3,4,"j'avais déjà discuté d'un forfait en janvier 2012 avec vous pour une période d'un an .Lors de ma dernière facturation ,le forfait n'était respecté.J'ai trouvé tres pénible d'avoir a refaire l'exercice.J'apprécierais plus de respect de votre part.",
358859,30-APR-12,29-APR-12,Franssesca,,en,70.49.7.240,bobferne@sympatico.ca,15437329,000000124880943,5,5,,5
358860,30-APR-12,29-APR-12,Carlos,,en,70.27.3.40,ahall@sympatico.ca,15436823,000000124884226,1,1,"The rep was courteous and professional but said that Bell had no responsibility for having told me I had to be on site between 8 am and 5pm to allow a service person access to the house and the yard to upgrade service when, in fact, no service person needed or was even scheduled to be on site.  And now I'm told the installation fee that I asked be waived, was not an installation fee but a one time modem lease fee in recognition of my lifetime of paying a rental fee for it.  I was not amused.",1
358861,30-APR-12,24-APR-12,Sravan Kumar,,en,216.110.238.34,jrendle@sympatico.ca,15389222,000000124781368,3,4,when you tell me that you are going to fallup with a phone call to see if the problem is solved. Do it.  I did not recive the part for two days.  Even know the teck said I would get the part the next day and that thay will call me to make sue every thing is fix.  I did not get the part or a call the next day.  ,3
358862,30-APR-12,29-APR-12,Luis,,en,70.26.67.81,bernice.johnston@sympatico.ca,15437231,000000124887325,5,5,,5
358863,30-APR-12,29-APR-12,Gloria,,en,70.50.21.59,cosimo.guanti@sympatico.ca,15437761,000000124881686,5,1,"Information given was inaccurate.
Phone number referral....",
358864,30-APR-12,29-APR-12,Carolina,,en,70.49.7.217,cirillo.janusz@sympatico.ca,15437677,000000124882279,5,5,,5
358865,30-APR-12,28-APR-12,Martina,,en,70.49.118.44,elspeth.hogg@bell.net,15430493,000000124870456,4,4,,5
358866,30-APR-12,20-APR-12,Oliver,,en,184.145.7.147,lmaclean@bell.net,15352528,000000124685514,5,5,"sometimes  it is difficult to understand when it is someone from another country and language, sorry",5
358867,30-APR-12,28-APR-12,Edgar,,en,209.226.175.48,fmcleav@sympatico.ca,15430703,000000124871710,3,2,"Not able to send or forward email. only able to open after hrs of download. I know it is dial up, but was never this bad.
facebook appears to joined in with windows live, can I remove fb access from windows and how?  I do have a facebook site also shown on this computor and use it, would it be effected if fb is not on here.  The emails I receive are usually comments coming from fb, which may take time to download.  Can you help resolve this?  I have had Bell dial up for years and never had these issues.",2
358868,30-APR-12,26-APR-12,Jacqueline,,en,50.101.53.197,kls2d@sympatico.ca,15411184,000000124827446,5,5,"Nothing, Bell representative was extremely helpful, offered excellent solutions based upon my requirments. I was very pleased with the service.",5
358869,30-APR-12,29-APR-12,Rahman,,en,65.95.28.14,auctioneer4rent@sympatico.ca,15437105,000000124878342,5,4,"Rahman (260662) was extremely helpful, he was able to decide on what the problem was and to fix it. Hopefully i will not get any futher scam mail being sent from my e-mail address.",5
358870,30-APR-12,28-APR-12,Walter,,en,76.64.42.172,lwaddington@sympatico.ca,15432955,000000124863854,3,3,it was hard to understand the thickly accented rep.,2
358871,30-APR-12,29-APR-12,Hanen,,en,38.110.68.13,danetman_7@sympatico.ca,15437855,000000124881426,4,,La représentante m'a garanti que le problème serait réglé en moins de 24 heures et que quelqu'un de Bell allait téléphoner. Ce matin nous n'avons toujours pas d'internet et personne n'a rappelé. ,
358872,30-APR-12,29-APR-12,Marina,,en,65.94.122.218,benedwards@sympatico.ca,15437221,000000124886091,5,5,"Not much, the technical support person was great, knowledgable, efficient, friendly and polite.",5
359326,02-MAY-12,01-MAY-12,Souhir,,en,174.92.168.139,cebola@sympatico.ca,15444050,000000124929011,4,4,"The experience with this rep.
was very positive and helpful.
despite my difficulties, preserved with me till the problem was solved.
Wish I could say the same about previous experiences... ",4
359327,02-MAY-12,01-MAY-12,Manel,,fr,184.145.211.112,gerard.desmarais@sympatico.ca,15445638,000000124920739,4,3,en floride imposible de communique l  gne engage,1
359328,02-MAY-12,01-MAY-12,Hassiba,,fr,174.93.147.191,guyz9@sympatico.ca,15445882,000000124920851,5,5,rien de mieux service tres tres bien,5
359329,02-MAY-12,01-MAY-12,Ahmed,,en,64.229.183.221,edmond.langlois@sympatico.ca,15445064,000000124930057,5,4,,5
359330,02-MAY-12,30-APR-12,Djouaihia,,fr,64.229.57.232,danielle468@sympatico.ca,15441380,000000124891968,4,4,,4
359331,02-MAY-12,01-MAY-12,Ashwini,,en,184.146.146.205,james.nolan@sympatico.ca,15446408,000000124919523,4,3,This is the 4th time I have been unable to reach the internet in the last 3 months. Each time it is resolved but happens again. Ashwini was fine it is the service that is a problem,4
359332,02-MAY-12,01-MAY-12,Sooraj,,en,184.145.9.55,bob.ford@sympatico.ca,15443668,000000124923434,5,5,I had hung up after waiting and was called to see if I needed help. This was excellent.,5
359333,02-MAY-12,01-MAY-12,Sukumar,,en,64.229.25.76,mrodrigues@sympatico.ca,15448754,000000124925580,4,5,nothing much ...it was resolved very quickly this time,4
359334,02-MAY-12,01-MAY-12,Nafti,,en,174.92.94.68,ahiridjee@sympatico.ca,15442906,000000124924134,5,5,,4
359335,02-MAY-12,01-MAY-12,Sebastien,,fr,76.67.144.205,jackny@bell.net,15446336,000000124931918,5,5,j'ai ete tres bien servi merci,5
359336,02-MAY-12,01-MAY-12,Myriam,,fr,76.65.84.248,rpicher@sympatico.ca,15450082,000000124934445,5,5,"rien, la conseillère fut très avenante, proactive et agréable",5
359337,02-MAY-12,01-MAY-12,Elyes,,fr,69.156.123.30,francine.gauthier01@sympatico.ca,15445410,000000124921870,4,4,,5
359338,02-MAY-12,01-MAY-12,Robert,,fr,76.69.96.102,alain_b1@sympatico.ca,15442950,000000124926292,2,,Arreter de nous tranferer d'une personne a l'autre et quand on appelle pour un probleme il devrais etre reglé de la maniere qui a été convenu avec le conseiller,1
359339,02-MAY-12,01-MAY-12,Lisa,,en,74.12.233.110,csm.inc@sympatico.ca,15444384,000000124919445,5,5,,5
359340,02-MAY-12,01-MAY-12,Ayoub,,fr,184.151.114.123,beljag@sympatico.ca,15443474,000000124936230,1,1,Me conserver mon email sympatico.ca meme si jutilise la boite turbo. La main droite ignore la main gauche meme si elle est dirigee par la meme tete(Bell canada),1
359341,02-MAY-12,01-MAY-12,Robert,,en,74.15.54.237,nick.matthews@sympatico.ca,15448896,000000124925929,5,5,Have the technician come same day,5
359342,02-MAY-12,27-APR-12,Ramzi,,fr,74.122.245.137,fortin179smjm@sympatico.ca,15420920,000000124847238,1,1,"il ne ma pas ecouter et donner ce que je voulais donc, je n`est pas regler le probleme.il a fallu que je rappel la semaine suivante car le probleme serais regler.La je me retrouve une semaine plus tard et un rooter qui ne marche plus, donc plus internet????? cela ma fait réfléchir pour un autre fournisseur.",1
359343,02-MAY-12,01-MAY-12,Marcus,,en,74.12.123.131,rbrewing@sympatico.ca,15449696,000000124919048,3,,The reprensetative at least did a test on the speed and said the issue was not resolved. Heput me thru to Kathy in Ontario Canada who was very helpful. She did a test and called me back 20 minutes later to let me know a tec would have to come and fix the issue.  She was going to have them out that afternoon but unfortunetly I had committments which I had changed from the prior day to accommodate Bell tec the prior day but they never showed up.......  Hopefully this time the issue will be addressed and fixed.   I have been a Bell customer for 52 years and lately the service has not been what we have experienced in the past.,
359344,02-MAY-12,28-APR-12,Janani,,en,76.69.112.234,put.put9@sympatico.ca,15434425,000000124864875,4,4,,3
359345,02-MAY-12,28-APR-12,Oscar,,en,76.64.161.106,jimrsmith@bell.net,15431895,000000124872891,5,5,,5
359346,02-MAY-12,30-APR-12,Danny,,en,69.158.19.182,cowen90@sympatico.ca,15441220,000000124904708,3,3,To reduce some of the wait time,3
359347,02-MAY-12,01-MAY-12,Mindy,,en,65.93.167.86,joengingell@bell.net,15446814,000000124935148,5,5,,5
359348,02-MAY-12,01-MAY-12,Chuck,,en,76.64.56.77,annkennedy@sympatico.ca,15443190,000000124924314,2,1,"Somehow make it possible to talk to the same person each time you phone.  In all I have dealt 6 representatives over the last week--a couple good-3 terrible, the last verging on rude",2
359349,02-MAY-12,01-MAY-12,Behia,,fr,76.65.168.51,dlessard29@bell.net,15444838,000000124924027,1,1,"Behia a tout simplement rit de moi,je l'entendais,elle est incapable de comprendre les gens qui parle français de chez-nous et elle mériterait de se faire congédier,son humeur était exécrable.Beaucoup de québécois pourraient facilement la remplacer et d'une bonne façon.Elle ne semble pas aimer son travail et je le lui ai fait comprendre mais son attitude n'a pas changé du tout.Elle s'est débarrassé de moi en me transférant à Microsoft qui n'avait rien à voir au niveau de mon problème. Je pense que je vais m'abonner avec vidéotron car le service semble de loin meilleur que chez Bell.",1
359350,02-MAY-12,01-MAY-12,Ibrahim,,fr,74.12.216.163,gmaguy@sympatico.ca,15445760,000000124930075,5,5,"rien, tout était beau.",5
359351,02-MAY-12,27-APR-12,Brendan,,en,70.54.6.44,rgmccormick@sympatico.ca,15426652,000000124852652,3,1,Resolving the issue would have been a better outcome.,3
359352,02-MAY-12,27-APR-12,Jama,,fr,174.91.240.225,alainjd@bell.net,15417736,000000124843075,5,5,rien tout était courtois....,5
359353,02-MAY-12,01-MAY-12,Iris,,en,74.14.148.39,D__DELCASTILHO1@sympatico.ca,15442646,000000124923307,5,5,nothing realy,5
359354,02-MAY-12,01-MAY-12,Aymen,,fr,70.51.146.16,allogarneau@sympatico.ca,15443040,000000124920128,4,4,,4
359355,02-MAY-12,01-MAY-12,Alonia,,en,70.51.64.195,peter.newgard@sympatico.ca,15449320,000000124922186,5,5,Don't let my Modem get screwed up in the first place!,4
359356,02-MAY-12,01-MAY-12,Karim,,fr,65.94.5.125,mmasse@bell.net,15448675,000000124926917,3,2,Une bonne information lors de mon appel le 13 avril 2012.,3
359357,30-APR-12,27-APR-12,Luis,,en,69.159.69.116,bill.gabriele@sympatico.ca,15418476,000000124851569,5,5,,5
359358,30-APR-12,27-APR-12,Amine,,fr,70.51.202.73,den37@sympatico.ca,15419906,000000124849494,5,5,,5
359359,30-APR-12,29-APR-12,Joshua,,en,76.68.154.7,agentxnic@bell.net,15436813,000000124879897,1,1,"clarity , simplicity ",1
359360,30-APR-12,29-APR-12,Imen,,fr,70.53.202.153,j.lapare@sympatico.ca,15439113,000000124883831,5,5,,5
359361,30-APR-12,28-APR-12,Ferdaous,,fr,142.213.88.29,richardbrosseau@sympatico.ca,15434659,000000124865495,4,4,,5
359362,30-APR-12,29-APR-12,Frank,,en,69.159.66.215,d.marie@sympatico.ca,15437831,000000124885788,4,4,"
My only problem was that I was unable to hear some of the instructions. We were on the phone for more than an hour and eventually I was able to understand the technician better.",5
359843,01-MAY-12,28-APR-12,Daniel,,en,174.93.64.147,mailiem@sympatico.ca,15433101,000000124868311,1,1,"A more professional service from Bell.

The service was unprofessional. I was giving a morning appointment for a Bell technician to come to my place to upgrade my internet. I called Bell in the morning of my appointment to confirm the appointment, and got my confirmation. By 1:00 pm, I call Bell back as the technician did not show up. Again, the Bell agent assured me that the technician ran a bit late and should be there anytime. By 2:45pm, nobody showed up, I called Bell again, this time, the Bell technician told me that I made a mistake, that the appointment is in the afternoon, and that was in the ticket. I was shot and could not believe what I had heard.

I have been with Bell for 15 years, despite some dis-satisfied incidents I had with Bell. But this time I decided to leave Bell at the end of this contract.",1
359844,01-MAY-12,30-APR-12,Shirley,,en,64.231.87.123,dnyp@sympatico.ca,15441868,000000124907298,1,1,,1
359845,01-MAY-12,23-APR-12,Serina,,en,76.64.225.20,glen.convery@sympatico.ca,15371532,000000124746346,5,4,"i was getting a new computer installed, by my computer tech",5
359846,01-MAY-12,28-APR-12,Paul-Henri,,fr,70.51.203.20,guycormier3@sympatico.ca,15431161,000000124872728,3,4,,4
359847,01-MAY-12,23-APR-12,Mohamed Hedi,,fr,76.69.179.48,yjeacques@sympatico.ca,15382264,000000124738927,5,4,,5
359848,01-MAY-12,26-APR-12,Celine,,en,65.92.196.119,doug.longmire@sympatico.ca,15408092,000000124828959,4,4,While Celine was extremely helpful I must admit the previous individual (unknown) I spoke to was very rude and negative in his approach which resulted in me hanging up on him.  My request was simply one were I didn't think I should be charged $2 to continue having a paper bill as my wife does not use the internet.  Following my conversation with Celine it is my understanding I will continue to receive a paper bill for all the services I have with Bell (Home phone & internet) with no charge applied either directly or hidden. ,2
359849,01-MAY-12,28-APR-12,Zaid,,en,184.147.201.86,russell12@sympatico.ca,15434950,000000124876609,5,5,,5
359850,01-MAY-12,30-APR-12,Ramzi,,fr,174.91.255.69,ben.bourjoie@sympatico.ca,15440196,000000124910123,4,4,,4
359851,01-MAY-12,30-APR-12,David,,en,74.12.108.121,d.dumala@sympatico.ca,15441296,000000124909763,4,4,The representative was fine however it is the first time I was told that the Bandwith that I am charged does not coincide with the period reflected in the bill.  This is very confusing and here I thought I was correcting the problem by switching to Fibe 25 but there was a probem had already happened. Shame on you Bell.,3
359852,01-MAY-12,25-APR-12,Ahmed,,fr,68.171.76.55,lessard_drouin@bell.net,15403442,000000124813256,5,5,Rien de plus,4
359853,01-MAY-12,13-APR-12,Rashika,,en,65.94.4.239,swhittaker10@sympatico.ca,15271176,000000124551100,4,4,,5
359854,01-MAY-12,28-APR-12,Karla,,en,69.158.117.178,laurelfriedberg@sympatico.ca,15432639,000000124872712,3,3,Solve a problem unrelated to Bell,4
359855,01-MAY-12,25-APR-12,Ramzi,,fr,174.94.122.233,gigitreosei@sympatico.ca,15400816,000000124808965,5,5,"rien, tout etait d un professionnalisme  impecable.",5
359856,01-MAY-12,30-APR-12,Mel,,en,174.91.64.112,dckim@bell.net,15441536,000000124891195,5,5,,5
359857,01-MAY-12,30-APR-12,Abir,,fr,76.65.170.65,andr.dionne@sympatico.ca,15439750,000000124904032,4,4,rien en particulier je vais voir si le problème est réglé,4
359858,01-MAY-12,30-APR-12,Ramzi,,fr,174.92.227.128,francine.lanciault074@sympatico.ca,15442513,000000124900507,4,5,mon problème a été résolu avec satisfaction et j'ai apprécié la disponibilité et patience de Ramzi,4
359859,01-MAY-12,30-APR-12,Ahmed,,fr,67.68.175.254,benoit.blondeau@sympatico.ca,15440206,000000124896065,5,4,,5
359860,01-MAY-12,15-APR-12,Walter,,en,184.144.72.224,donlegere@sympatico.ca,15288342,000000124578732,4,4,,5
359861,01-MAY-12,30-APR-12,Vladimir,,en,70.27.85.72,chris.breeze@sympatico.ca,15440998,000000124905306,5,5,,5
359862,02-MAY-12,30-APR-12,Insaf,,fr,76.68.202.104,claudegs@sympatico.ca,15441082,000000124894756,3,3,"Comme j'ai essayé de l'expliquer le 30 avril, mon ordinateur est devenu quasi inutilisable et l'anti-virus désactivé depuis qu'un ""supposé"" technicien de BELL nommé Ghislain a essayé de faire des sois-disants réparations dans mes programmes. Suite à cette intervention j'ai toute de suite téléphoné au service à la clientèle pour tenter de parler de nouveau avec ce monsieur Ghislain mais on m'a dit que cela était impossible... Un monsieur nommé Amen m'a dit de faire venir mon technicien habituelle à la maison pour faire réparer mon ordinateur qui a été ""planté"" par monsieur Ghislain et d'envoyer la facture à Bell à cette adresse: service aux clients Bell internet, C.P. 70092, Ottawa, Ontario, K2P 2C4. Ce que je n'ai pas fait à ce jour. Je crois que je n'ai pas à faire les frais de ce technicien incompétant qui a ""planté"" mon ordinateur. On aurais dû me dire à ce moment que la lenteur de réaction de mon ordinateur était dû à la qualité désuète de ma connexion... au lieu d'aller fouiller dans mon système et de le ""planter"". Si on m'avait dit à ce moment de changer ma connexion pour résoudre le problème de lenteur, j'aurais certainement choisi cette option. Alors, finalement qui aura à faire les frais de réparation de mon ordinateur: rétablir les programmes ""flusher"" et réinstaller l'anti-virus ""flusher"" par ce supposé technicien. Tout cela pour vous dire que je ne suis pas satisfait des services reçu au moment où j'ai parlé à ce M.Ghislain et à ce M.Amen. Je crois avoir été traité comme un ignorant. Par contre, la conversation que j'ai eu le 30 avril dernier m'a apporté la bonne solution pour résoudre mon problème de lenteur par contre, ja dois faire réparer les dommages avant de me servir convenablement de mon ordinateur. Cette personne me semblait très compétente(30 avril). Mais je crois que l'on se fou de moi en ce qui concerne les dommages causé à mon ordinateur par la suppression de programmes et surtout de mon anti-virus. Pour ce qui est de recommender Bell... Oui, je recommande Bell(à la question 4) pour la qualité de son réseau, qu'il soit téléphonique fixe et sans fil, télé ou internet. Je vous suis fidèle depuis déjà 25 ans pour ce qui est du téléphone, Bell express vu depuis environ 14 ans, internet depuis environ 3 ans et j'ai même rejoint le service sans fil depuis maintenant plus d'un an... Par contre j'ai eu ma ""pilule"" en ce qui est d'utiliser le service de certains tecniciens en ligne...
Merci de votre compréhension, je vous jure que cela fait du bien d'en parler...

Bien à vous,

Claude Lessard",5
359863,02-MAY-12,01-MAY-12,Jay,,en,70.31.13.102,dior99@sympatico.ca,15444796,000000124924262,2,1,"Didn't solve problem.  I want to delete one old sympatico email address.  Was told there is no solution, no timeline for resolution and I have to live with it.",
359864,03-MAY-12,02-MAY-12,P Senthil,,en,70.24.167.175,fjb33@sympatico.ca,15452141,000000124942679,4,4,"The first man did not look after me like the second person. I was on the phone for 1 1/2 hours which was too long
and some of that was waiting for a person.",5
358341,05-MAY-12,04-MAY-12,Oliver,,en,174.94.27.39,carson_carson@sympatico.ca,15456236,000000125000328,5,5,no issues at all,5
358342,05-MAY-12,04-MAY-12,Sam,,en,184.148.179.15,howard.steinberg@bell.net,15459150,000000125011824,1,1,the tech opened a new account.with bellas sympatico had beenclosed down .l paye each month thinking  l had sympatico for  e-mail.l lost every thingall my conacts are gone. and there are to many to give my new e-mail.some l cannnot.l hada computer tech try to put my tablet on bell and wont work now.sympatico works but bell wont.l'd rather be on sympatico.ldont kno whyhe cant leave me with sympaticoan l would  not have these problems.l dont expect to keep the high speed.plus they are sending the mothly bill to my son ken steinberg,1
358343,05-MAY-12,04-MAY-12,Rym,,fr,76.68.171.13,alpha11@sympatico.ca,15454904,000000124993927,4,5,rien,5
358344,05-MAY-12,04-MAY-12,Borhen,,en,174.93.129.153,haitham.belkhiria@sympatico.ca,15458888,000000125008762,4,4,,5
358345,05-MAY-12,04-MAY-12,Ronald,,en,174.94.15.128,sandbut@sympatico.ca,15464968,000000125003583,2,1,"Was able to fix problem on my own as I could hardly understand the person I was talking to,",3
358346,05-MAY-12,04-MAY-12,Manel,,fr,70.53.137.249,fichtre@sympatico.ca,15458078,000000124991322,4,5,Rien. ,4
358347,05-MAY-12,04-MAY-12,Med Amine,,fr,76.71.239.245,yvon.parisien@sympatico.ca,15466994,000000125004828,5,5,,5
358348,05-MAY-12,04-MAY-12,Aqeel,,en,65.93.89.146,bonnie1@bell.net,15455804,000000125001854,4,4,,5
358349,05-MAY-12,04-MAY-12,Irving,,en,174.95.18.97,roadburg@bell.net,15464436,000000124994350,5,5,,4
358350,05-MAY-12,04-MAY-12,Samiha,,fr,174.93.124.214,rjpdr1@bell.net,15464381,000000125002885,4,4,Nous prévenir des augmentations d'une manière plus évidente que celle utilisée sur les facture. Inutile de vous dire que nous ne lisons pas toujours tout le texte écrit sur les factures. Il faudrait au moins les inscrire en rouge.,4
358351,05-MAY-12,04-MAY-12,Aaron,,en,174.124.49.127,migizireba@sympatico.ca,15462552,000000125002918,5,5,"list the phone number on the billing invoice to call directly to the internet service from either Canada or the US. It took me 3 phones calls and several ""transfers"" to reach the dept. to resolve the issue.",4
358352,05-MAY-12,04-MAY-12,Oliver,,en,174.91.105.176,artrussell@sympatico.ca,15455252,000000124999988,5,4,,5
358353,05-MAY-12,04-MAY-12,Armando,,en,74.14.94.88,brucegourley@sympatico.ca,15455958,000000125006367,5,4,,5
358354,05-MAY-12,27-APR-12,Mohamed Amine,,fr,70.53.190.27,koffi_70@bell.net,15423450,000000124850495,5,5,,4
358355,05-MAY-12,04-MAY-12,Cathrine,,en,174.94.126.140,robertanne.payette@sympatico.ca,15464480,000000125003908,5,4,,5
358356,05-MAY-12,01-MAY-12,Kelly,,en,174.93.46.79,elizabeth.hicks@sympatico.ca,15445148,000000124924270,1,1,"make sure it is simple for people to be able to sign up for no paper bills.  I have tried twice, first time they didn't recognize my e mail address, can't understand why.   Next time they say try again later.   All I want to do is sign up so I don't get charged $2 for billing, which is just reidiculous in the first place.   Thinking of changing to Rogers",1
358357,05-MAY-12,04-MAY-12,Marcus,,en,70.49.119.64,wlpinder@sympatico.ca,15466786,000000124995718,5,5,"This must be a known equipment problem. Another IT Director that I know had exactly the same problem 2 months ago with his ""2wire"" dsl modem/router. Why wouldn't you be proactive and replace the lot that's bad before we have a problem. That is called true customer satisfaction. fixing your own problem isn't acceptable. I can tell you when we had registered our Lexmark printer, they knew from the serial number that there was a part issue and sent out the replacement part with extra cartridges that day!",2
358358,05-MAY-12,04-MAY-12,Mohammed,,fr,70.24.176.154,jose.dalanca070@sympatico.ca,15460240,000000125002673,5,4,,5
358359,05-MAY-12,04-MAY-12,Mohd,,en,174.94.2.165,ebarr@sympatico.ca,15457726,000000124990986,5,5,Nothing.  A repairman came to the house and did a great job!,4
358360,05-MAY-12,04-MAY-12,Samuel,,en,69.158.88.243,kdlarmour@bell.net,15460608,000000125007271,5,5,,5
358361,05-MAY-12,04-MAY-12,Christopher,,en,174.88.54.226,cecil.rideout@sympatico.ca,15456314,000000124996793,4,4,your ebell application should be more user friendly ( idiotic proof ),4
358362,05-MAY-12,04-MAY-12,Ksouri,,fr,76.68.137.37,trotting@sympatico.ca,15466330,000000125004745,4,5,,4
358363,05-MAY-12,04-MAY-12,Naveenkumar,,en,76.70.102.143,john.brymer027@sympatico.ca,15460120,000000125007236,3,,coud not hear agent clearly or understand completely,3
358364,05-MAY-12,04-MAY-12,Kanchana,,en,76.64.9.124,dsitko@sympatico.ca,15457626,000000124990565,5,5,"I was very satisfied with the service.
Thank You",5
358365,05-MAY-12,04-MAY-12,Jeff,,en,70.31.99.15,shirley.hall@sympatico.ca,15465318,000000124999811,2,3,explain better,3
358366,05-MAY-12,04-MAY-12,Farhana,,en,70.50.60.47,nkray@bell.net,15463128,000000125009290,4,4,project voice better,3
358367,05-MAY-12,04-MAY-12,Sarra,,fr,64.229.58.224,lballeux@sympatico.ca,15461054,000000124996514,4,4,"Avoir le service venant du Quebec,au lieu de prendre 1.15hre cela aurait probablement pris 1/4 hre moiuns de perte de temps pour le client,je SOUHAITE AMÉLIORATION DE CE CÔTÉ Concernant la question 4 non pour pour le service ",2
358368,05-MAY-12,04-MAY-12,Hency,,en,67.71.150.182,wiley-cook@sympatico.ca,15466708,000000124993794,5,5,,5
358369,05-MAY-12,04-MAY-12,Samson,,en,24.54.14.255,rlandori@sympatico.ca,15464400,000000124991026,5,4,completed the reactivation process more quickly,4
358370,05-MAY-12,04-MAY-12,Zaccheus,,en,69.158.163.204,folliott@sympatico.ca,15458128,000000124990747,5,5,No suggestions!,5
358371,05-MAY-12,04-MAY-12,Andrea,,en,76.69.138.23,karin001@sympatico.ca,15460542,000000124993580,5,4,,5
358372,05-MAY-12,04-MAY-12,Abderrahmen,,fr,174.89.186.101,maurice.regnier@sympatico.ca,15462186,000000125005654,3,3,,4
358373,05-MAY-12,04-MAY-12,Ivette,,en,76.67.114.139,keith.zimmerman@sympatico.ca,15460630,000000125006048,3,4,it took 3 Reps to fix the problem.  That's not a satisfactory performance by Sympatico. It also took a lot of time.,2
358374,05-MAY-12,04-MAY-12,Matthieu,,fr,70.51.5.220,kaki4@sympatico.ca,15460516,000000125012162,5,3,Nous avoir informés depuis longtemps que c'est notre modem qui éprouve des problèmes et avoir offert de le remplacer bien avant plutôt que d'avoir a rappelé après chaque échec de connexion depuis plus d'un an.,
358375,05-MAY-12,04-MAY-12,Jose,,en,67.68.33.76,katy22@sympatico.ca,15460584,000000125000637,5,4,Nothing,5
358376,05-MAY-12,04-MAY-12,Mehdi,,fr,69.157.133.73,raymond.bourassa@sympatico.ca,15464062,000000125004455,5,5,,5
358377,05-MAY-12,04-MAY-12,Makram,,fr,69.157.133.73,raymond.bourassa@sympatico.ca,15464064,000000125004008,4,4,,5
358378,05-MAY-12,04-MAY-12,Eric,,en,184.147.123.200,paulben@sympatico.ca,15463506,000000125002621,4,4,,4
358379,05-MAY-12,04-MAY-12,Karthika,,en,184.148.172.13,anburch@sympatico.ca,15454994,000000124999262,5,5,Everything was excellent and I was very impressed.  Very polite and knowledgeable.,5
358380,05-MAY-12,04-MAY-12,Mohammed,,en,50.101.153.166,bethwalsh@sympatico.ca,15455616,000000124997142,4,4,,4
358873,30-APR-12,26-APR-12,Ayesha,,en,70.27.30.8,sharongilkinson@sympatico.ca,15415440,000000124833930,5,,"our internet problem has been an ongoing problem for some time now, so hopefully this time it is repaired.  So that is reason say ""not sure"" for whether inquiry was resolved.  Otherwise no problem with service. ",5
358874,30-APR-12,28-APR-12,Vijay,,en,76.67.37.39,gracekim@sympatico.ca,15431077,000000124875312,2,2,dupe inbox again. also the software the customer representative disappeard from my outlook so i can to remove dupe emails. please help.,3
358875,30-APR-12,29-APR-12,Priyanka,,en,76.67.99.3,behowell@sympatico.ca,15437211,000000124883543,1,2,"At the very  begnning nit talked about sending a code. The rep did not explain that this would be a text mkessage via my cell phone. Iwas totally confused and frustrated. 
On my own I investigated my cell phone and found the answers that were needed and so re-estabished my e mail.",
358876,30-APR-12,29-APR-12,Vijay,,en,70.49.12.146,garymyer@sympatico.ca,15438633,000000124880765,5,5,,5
358877,30-APR-12,27-APR-12,Antonette,,en,66.199.44.34,giulor@sympatico.ca,15421406,000000124851121,1,1,"Bell could have have dealt with my dispute via customer service on the first call, instead of referring me to to another level, then another and finally to the executive office. As of today my issue is still not resolved and I would like to have someone from Bell (preferrably someone with managerial authority)call me to clear this matter up once and for all. ",1
358878,30-APR-12,25-APR-12,Adnen,,fr,184.147.255.30,jpaul.milot@sympatico.ca,15402572,000000124810639,4,4,,5
358879,30-APR-12,28-APR-12,Sajid,,en,76.65.10.171,mikerisi@bell.net,15433621,000000124862240,4,3,"Followed up on whether the technician contacted us to fix the Internet.
",3
358880,30-APR-12,28-APR-12,Melissa,,en,174.89.18.211,peter.stanfield@sympatico.ca,15434323,000000124869840,4,4,,4
358881,30-APR-12,24-APR-12,Vidya,,en,174.91.138.221,tharduwar@sympatico.ca,15395304,000000124791190,4,4,"PROVIDE A MORE TIMELY REPLACEMENT FOR THE DEFECTIVE MODEM POWER ADAPTER.

OTHERWISE, GOOD!",3
358882,30-APR-12,27-APR-12,Pascal,,fr,70.50.155.21,mphilosca@sympatico.ca,15425216,000000124857133,5,4,faire en sorte que la communication ne se coupe pas lors d'un transfert.Et S'assurer que l'autre département est encore ouvert.,3
358883,30-APR-12,29-APR-12,Moises,,en,70.49.233.67,gregoryf@sympatico.ca,15438803,000000124882648,4,5,"While he was very helpful, I did some difficulty understanding him.",5
358884,30-APR-12,28-APR-12,Anne,,fr,70.53.169.112,dlecours@sympatico.ca,15430243,000000124865060,5,5,"pas grand chose totalement satisfait

merci",5
358885,30-APR-12,29-APR-12,Hugo,,en,174.91.180.133,bill.mcphedran@sympatico.ca,15437281,000000124878512,1,1,fix my problems the intewrnet,1
358886,30-APR-12,29-APR-12,Shinoj,,en,65.92.204.22,andrew.knight@sympatico.ca,15436971,000000124878181,4,4,I wish BELL would not use offshore call centres. Their foreign accents are getting more difficult to understand.,4
358887,30-APR-12,26-APR-12,Yao,,fr,65.94.164.4,creationsgc@sympatico.ca,15407356,000000124827124,5,5,Rien,5
358888,30-APR-12,27-APR-12,Weng,,en,67.70.3.152,jim.dawe@sympatico.ca,15422538,000000124859451,4,4,shorten wait times spent at least 45 minutes on hold.,1
358889,30-APR-12,28-APR-12,Sylvain,,fr,184.151.114.208,claudeetmartine@sympatico.ca,15429693,000000124869101,5,5,Non,5
358890,30-APR-12,25-APR-12,Mohamed,,fr,76.71.189.167,forp2009@bell.net,15400342,000000124795844,3,2,"ce n'est pas la faute de ce conseiller, mais celle de la personne qui a réglé mon dossier le 5 mars, et que les changements n'ont pas été faits dans mon dossier. apres presque 2 mois. J,ai du passer encore du temps au téléphone pour faire corriger la situation. Cela me décoit et me faire perdre du temps. Les personnes sont pas contre tres polies.",3
358891,30-APR-12,27-APR-12,Tine,,en,76.65.8.183,barbanthony@bell.net,15418254,000000124840061,4,4,,4
358892,30-APR-12,23-APR-12,Thierry,,fr,70.48.17.242,camillebeauchesne@bell.net,15367910,000000124739556,5,5,Rien... ce fut parfait...,5
358893,30-APR-12,28-APR-12,Satish,,en,67.70.107.100,tomnmary@sympatico.ca,15435985,000000124864871,5,5,,5
358894,30-APR-12,27-APR-12,Jose,,en,174.89.157.143,nora.martin@sympatico.ca,15425566,000000124853213,5,4,Nothing on this inquiry ,5
358895,30-APR-12,29-APR-12,Jacqueline,,fr,70.30.184.56,charlotte.drapeau@sympatico.ca,15437601,000000124879932,5,4,"Mon prob`lème résolu; je suis entièrement satisfaite.
Merci
",5
358896,30-APR-12,23-APR-12,Anis,,fr,76.67.214.104,denisebo@sympatico.ca,15369466,000000124759765,4,2,,3
358897,30-APR-12,20-APR-12,Umesh,,en,65.95.100.154,markaylo@bell.net,15353092,000000124698293,3,1,"He could have provided me with the correct answer, but considering the problem I had I suppose he did the best he could.",3
358898,30-APR-12,24-APR-12,Vladimir,,en,69.158.98.121,earlf@sympatico.ca,15386284,000000124782328,4,5,"I can't think of any improvement regarding this matter.  The technician was very courteous, competent and quickly resolved my concerns. ",5
358899,30-APR-12,27-APR-12,Gilberto Jose,,en,70.29.25.179,jeskwan@sympatico.ca,15422488,000000124861269,5,5,I am very happy that my IT problem was resolved satisfactorily. 100% Customer Service was received.,5
358900,30-APR-12,26-APR-12,Sudheer,,en,67.70.79.158,Lafing.Ink@bell.net,15405047,000000124825449,5,5,"Today's technology does not necessarily provide satisfaction one expects of the service industry. Therefore, I find myself in the pleasant position of passing on a recommandation for someone in that industry. I give top points to Sudheer, Bell Internet Service Technician, for a tremendous job. Sudheer did not just fix an internet problem. During a relativley short service call he managed to remind me that there are still people out there, who can be kind and friendly to people they don't know. Sudheer performed his job with respect, intelligence and humor, something rarely seen today. What I normally consider tedious, this service call felt like a visit with a friend. Thank you again Sudheer, for fixing my connection problem and thank you also, for putting a smile on my face, the ring of laughter in my ears and renewed hope for mankind in my heart. Perhaps, the only thing Bell could do better to improve my recent experience, would be to clone you so that you could be the one to answer any future calls. With joy. Sincerly, CB. 
",
358901,30-APR-12,27-APR-12,Cindy,,en,65.95.183.94,mary.gillmeister@sympatico.ca,15424576,000000124855756,4,5,I wish it would have been a quicker process to resolve the problem. ,4
358902,30-APR-12,27-APR-12,Milo,,en,174.91.137.79,janicemcleod@sympatico.ca,15422292,000000124844252,1,1,"When I ask to speak to a Canadian representative, do not tell me that it is not possible.  Bell processes are the most frustrating and inflexible of any company I have ever used.  Terrible.",1
358903,01-MAY-12,28-APR-12,Khmaies,,fr,70.48.119.145,serged342@bell.net,15435231,000000124873740,4,4,,4
358904,29-APR-12,28-APR-12,Nafti,,fr,69.159.90.204,maria2450@bell.net,15433207,000000124875878,5,4,"rien tout a été fait correctement
",5
358905,29-APR-12,28-APR-12,Chad,,en,70.26.158.3,susan.leggat@sympatico.ca,15435653,000000124875901,5,5,Nothing.,5
359363,30-APR-12,29-APR-12,Paul-Henri,,en,70.31.169.12,barbara.fuller@sympatico.ca,15437163,000000124880895,5,5,I waited 20 minutes for a representative. Would be nice not to wait so long.,5
359364,30-APR-12,29-APR-12,Edwin,,en,184.147.16.79,caroleknight@bell.net,15437525,000000124886628,4,4,,4
359365,30-APR-12,19-APR-12,Hamdi,,fr,173.176.77.201,ybrien@sympatico.ca,15346336,000000124672567,1,1,"me donner le service que j'ai demandé. Vous avez agrumenté que vous n'aviez pas l'expertise pour reparer mon problème. J'ai du escalader ma demande à un supérieur. Cela à pris 35 minutes à escalader et à discuter de votre refus de me servir et cela basé sur le fait que vous prétendiez ne pas avoir lExpertise pour réparer mon problème. Une fois que vous avez accepter de réparer mon problème, cela vous à pris 3 minutes pour le réparer. Donc: 1) vous aviez l'expertise, 2) vous m'avez fait perdre 35 minutes de mon temps à aggumenter que vous devriez me fournir ce service, 3) je suis très insatisfait. En plus votre technicien à introduit un autre problème qu'il refuse maintenant de réparer ...(vous avez pas l'expertise qu'il me disent encore). Et oui, vous me poussez a faire une analyze des service de vos concurents pour y migrer ma ""business"". Un client de 35 ans, c'est pas rien, avec 4 services (Tel, internet, longue distance, mobilité et je viens d'annuler la vidèo avec Bell).",1
359366,30-APR-12,20-APR-12,Sarah,,en,69.157.22.151,miklos.horvath@sympatico.ca,15353554,000000124701037,4,4,,4
359367,30-APR-12,27-APR-12,Mohamed Radhouene,,fr,174.93.181.135,francinegratien@sympatico.ca,15420962,000000124857115,5,5,Tout était parfait,5
359368,30-APR-12,27-APR-12,Ali,,en,65.95.102.216,jones3721@sympatico.ca,15422874,000000124844897,5,5,nothing,5
359369,30-APR-12,29-APR-12,Luis,,en,70.55.1.5,fgdisher@bell.net,15438451,000000124884634,5,5,Nothing - Luis was extremely patient and resolved my problem completely.,3
359370,30-APR-12,26-APR-12,Denis,,en,99.224.62.214,carolyn.lanthier@sympatico.ca,15406832,000000124816580,5,5,"Nothing, she was great",3
359371,30-APR-12,29-APR-12,Mohammed,,en,76.68.49.152,craftmaker@sympatico.ca,15437769,000000124885733,4,4,"He helped me but I still do not know how to correct the problem my self.

But did a great job.",4
359372,30-APR-12,28-APR-12,Ilona,,fr,76.67.161.15,emboulanger@sympatico.ca,15430501,000000124869772,5,5,"J'ai des problèmes depuis septembre lorsque je suis passé à Fibe 25.  Il serait grandement apprécié si l'employé du soutien technique au téléphone pouvait immédiatement, en regardant mon dossier, connaître la situation.  Cela m'éviterait d'expliquer à chaque appel mon cas et ultimement de demander à parler avec un supérieur.   ",5
359373,30-APR-12,29-APR-12,Greg,,en,184.148.63.138,gribeiro@sympatico.ca,15438807,000000124884234,3,3,"Spoke with Gregg who was as pleasant a Cust Rep as I have ever dealt with. Kudos to Gregg! That being said, I feel the Bell Sympatico Hotmail service does not have the capacity for todays world. To transfer photos of a family event to family members overseas has taken me hours upon hours of sending maybe 8-10 photos at a time as attachments on numerous emails because zipping as suggested, does not make much difference in the case of photos to the MB's. Incredibly time consuming???????
There has to be a better way without the huge overhead and I am checking it out presently.",2
359374,30-APR-12,27-APR-12,Hency,,en,65.93.40.242,larry.amiro@sympatico.ca,15423628,000000124844035,5,4,,4
359375,30-APR-12,29-APR-12,Chantal,,en,50.101.124.192,graemekelly@sympatico.ca,15438783,000000124878927,5,5,Call me when I'm due for an upgrade,4
359376,30-APR-12,29-APR-12,Afroze,,en,76.70.66.199,davier@sympatico.ca,15437929,000000124887916,4,4,Nothing,4
359377,30-APR-12,28-APR-12,Emely,,en,168.135.189.50,rslrsl@sympatico.ca,15434921,000000124875228,3,3,said  she had to escalate   which is honest   All looked after now   back to normal   ,4
359378,30-APR-12,28-APR-12,Radhika,,en,76.69.13.3,gunter.thase@sympatico.ca,15431141,000000124874231,5,5,nothing,4
359379,30-APR-12,28-APR-12,John,,en,76.64.130.84,saeed007@sympatico.ca,15435049,000000124871832,4,4,A little better coordination between your different departments so all connectivity and line upgrade activities can go smoothly.,5
359380,30-APR-12,28-APR-12,Mohammed Zaid,,en,76.64.94.119,garry.watson@sympatico.ca,15430873,000000124870500,5,5,getting connected better,4
359381,30-APR-12,29-APR-12,Imen,,fr,70.52.37.91,giguere.coco2006@sympatico.ca,15438693,000000124877986,4,5,,5
359382,30-APR-12,26-APR-12,Chiheb,,en,70.50.152.98,Glo.DelRoc@bell.net,15405002,000000124825453,4,4,,5
359383,30-APR-12,29-APR-12,Jose,,en,70.49.2.91,dianerowe@sympatico.ca,15438063,000000124880348,4,4,,4
359384,30-APR-12,27-APR-12,Elyes,,fr,70.53.196.172,louise2009@bell.net,15424022,000000124840902,3,1,je n'ai pas recu le cable qu'on avait suggeré lors de l'appel,3
359385,30-APR-12,27-APR-12,Saifeddine,,fr,70.30.244.164,jppaquet@bell.net,15422940,000000124847507,3,2,"J'espère en avoir des nouvelles bientôt, on me disais d'ici 72 heures.",3
359386,30-APR-12,28-APR-12,Wayne,,en,70.49.168.72,joansteve@sympatico.ca,15431985,000000124873654,5,3,"Profile was set wrong. I was suppose to get 16MBit download and 1Mbit upload.

The upload is only .62Mbit not what I you are advertising.(this is not close to 1Mbit)",1
359387,30-APR-12,27-APR-12,Rufus,,en,184.147.216.174,bill.arnezeder@sympatico.ca,15418472,000000124851295,5,5,"Nothing, both reps were very friendly and attended my needs.",5
359388,30-APR-12,26-APR-12,Celina,,en,174.92.106.15,mujuwalker@sympatico.ca,15413242,000000124830949,3,4,"I had some problems understanding Celina.
I do not think English was Celina's first language and this caused some communications problems.  ",4
359389,30-APR-12,27-APR-12,Ali,,en,70.27.39.152,dorbasher@bell.net,15420230,000000124850847,5,5,"nothing...when one of your top person got on the line with me ,he fixed everything .I am so pleased",5
359390,30-APR-12,28-APR-12,Shashank,,en,64.231.135.64,ken.macauley1@sympatico.ca,15432389,000000124866958,5,5,"Nothing,Shashank was really helpful,very easy to understand,patient and polite.",5
359391,30-APR-12,26-APR-12,Ramzi,,fr,174.93.188.29,rickboily@sympatico.ca,15414678,000000124832298,5,5,Tout est correct ,5
359392,30-APR-12,27-APR-12,Anna,,en,69.158.177.71,jrbeauregard@sympatico.ca,15422962,000000124848238,4,5,,4
359393,29-APR-12,24-APR-12,Khouloud,,fr,65.92.208.240,clauderuel@sympatico.ca,15385072,000000124768414,4,4,,5
359394,29-APR-12,28-APR-12,Alexandre,,en,204.101.237.139,telynn@sympatico.ca,15435825,000000124873715,4,1,"This call was really good but my experience this week has been awful. My internet has been down since Tuesday. I have spent three hours on the phone, had a tech out who did not fix the issue was told someone was coming on Saturday but no one did. Internet still off.",1
359395,29-APR-12,24-APR-12,Hemavathi,,en,70.27.125.101,wspilkin@sympatico.ca,15396192,000000124771383,4,4,Cut down on initial wait time,4
359396,29-APR-12,28-APR-12,Gustavo,,en,64.229.65.192,tridico@sympatico.ca,15436043,000000124868520,4,4,less of a wait time,4
359865,05-MAY-12,04-MAY-12,Roxanne,,en,99.246.106.77,sj_gardner@sympatico.ca,15465374,000000124992598,1,1,fix was incomplete : test question still needs to be reset,1
359866,05-MAY-12,04-MAY-12,Mohamed Amine,,fr,70.29.249.217,lacombe6@sympatico.ca,15460940,000000125003631,5,5,tout était parfait merci,5
359867,05-MAY-12,04-MAY-12,Salwa,,fr,184.144.231.116,gilles_leduc5@sympatico.ca,15458542,000000124999014,1,,Ils on dit que j'avais un forfait de 1 an et ce n'est pas cla du tout 3 mois,
359868,05-MAY-12,29-APR-12,Mohammed Zaid,,en,70.31.49.225,dmrt@sympatico.ca,15438125,000000124880980,5,5,no,5
359869,05-MAY-12,24-APR-12,Jorge Alberto,,en,69.158.136.211,brianbsc@sympatico.ca,15384380,000000124782329,5,4,waiting for the modem,4
359870,05-MAY-12,04-MAY-12,Elvis Francisco,,en,174.88.218.44,eclements1@sympatico.ca,15457740,000000125007273,5,5,,4
359871,05-MAY-12,04-MAY-12,Janani,,en,174.92.240.80,um_pire@sympatico.ca,15466400,000000124990280,1,1,Since the call it is now Saturday and i am still waiting for someone to call me back to get this issue resolved and am still unable to use my computer properly. This is the first time that i have ever had to wait so long to have bell get back to me to resolve the issue.When i called i believe it was on Thursday i was told someone would contact me and i am stille waiting to hear from someone. I realize that sometimes it take time to get an issue resolved but i would like to be at least notified if they are working on the problem and the amount of time that it will take.,4
359872,05-MAY-12,04-MAY-12,Pamela E,,en,67.70.154.26,dtoplis1@sympatico.ca,15457632,000000125003288,4,3,There were 2 calls to your service dept.I had firstcalled around 3:00pm & spoke to Assif? in India? Anyway  he fussed around as they tend to do there. The Internet was temporarily restored but 5 min later I had to phone again I spoke to Pamela who was understanding. Again I could make temporary connection. Finally I gave up& later last evening connection was normal. I think there was something wrong with your line which was not apparent on the modem when I spoke to both persons.,2
359873,05-MAY-12,04-MAY-12,Alexandre,,fr,76.65.87.36,yamel819@sympatico.ca,15466850,000000124991742,5,5,Rien,4
359874,05-MAY-12,04-MAY-12,Tarek,,fr,69.159.129.207,james.lambert@bell.net,15459502,000000124996608,5,5,,5
359875,05-MAY-12,04-MAY-12,Nadine,,en,64.231.224.27,lindah.welsh@sympatico.ca,15461236,000000125001478,5,5,,5
359876,05-MAY-12,04-MAY-12,Neila,,fr,67.68.176.109,b.dostie@sympatico.ca,15455368,000000125003026,5,5,,5
359877,05-MAY-12,04-MAY-12,Johanna,,en,174.94.24.186,carol.kressler@sympatico.ca,15456186,000000125006254,5,4,"I wish there was more flexibility with satellite channels ,3 options is not enuf and not being able to add individual channels for a fee instead of having to upgrade to the next package just to get 1 or 2 channels is annoying. Also after renting a PVR for an acceptable amount of time ,the fee should be waved given that Rogers is  making that offer.",3
359878,05-MAY-12,04-MAY-12,Kais,,fr,70.24.177.140,lagace.cusson@sympatico.ca,15460958,000000125005699,4,5,,4
359879,05-MAY-12,04-MAY-12,Aprajit,,en,174.95.65.48,jnichols@sympatico.ca,15460032,000000124997020,5,5,,4
359880,05-MAY-12,04-MAY-12,Hussain,,en,65.95.133.192,paul.helen.hulaj@sympatico.ca,15463486,000000124991764,5,4,"Problem should have been solved by the first individual I spoke to a day prior, instead of me calling 3 times.",4
359881,05-MAY-12,04-MAY-12,Gloria,,en,174.95.110.130,pdilauro@sympatico.ca,15463550,000000124994925,4,4,"I have Fibe7 and Gloria advised that I am getting less than 5, due to distance from JWI. I must still pay full price for less than full service. Bell is at fault, not Gloria.",3
359882,05-MAY-12,04-MAY-12,Marc-Andre,,en,70.26.150.74,roger074@sympatico.ca,15464558,000000125011330,5,5,,5
359883,05-MAY-12,04-MAY-12,Mihai,,fr,70.24.198.33,monique_gagne@sympatico.ca,15462814,000000125010856,5,4,,5
359884,05-MAY-12,04-MAY-12,Sean,,en,174.91.9.232,r.holden@sympatico.ca,15463922,000000125001548,5,5,,4
359885,05-MAY-12,04-MAY-12,Jacqueline,,en,174.95.60.197,alan.trim@sympatico.ca,15454768,000000125009617,5,,Should have proactively took me back to internet via the phone line when Fibe TV was cancelled due to being too far (1.3 Km) from closest box.,
359886,05-MAY-12,04-MAY-12,Victor Gabriel,,en,65.94.36.128,w.i.jost@sympatico.ca,15466590,000000124995050,5,5,,5
359887,05-MAY-12,04-MAY-12,Jama,,en,174.94.66.15,mhanousek@sympatico.ca,15462444,000000124997335,1,1,Representative should be more knowleadgeble.,2
359888,05-MAY-12,04-MAY-12,Zulfiquar,,en,174.94.66.15,mhanousek@sympatico.ca,15462442,000000125011418,5,5,The representative gave me his name as Ali.  I wish all your people were so knowleadgeble as he was. This was my second call of the day on same problem. Previously I was told it would take 2 days before someone will contact me!! But Ali solved the issue of my blocked e-mail and I thank him again.,4
359889,05-MAY-12,04-MAY-12,Yousri,,fr,76.67.143.131,megan1506@sympatico.ca,15462340,000000125010053,5,5,,5
359890,05-MAY-12,04-MAY-12,Luis,,en,174.89.109.63,cjeames@bell.net,15456576,000000125005697,5,4,Any issue was my lack of technical no how....Luis was extremely patient.,4
359891,05-MAY-12,01-MAY-12,Alberto,,en,65.94.115.87,janehaslett@sympatico.ca,15446446,000000124918187,1,1,anything!,1
359892,05-MAY-12,04-MAY-12,Sylvain,,en,67.68.60.96,toolinc@sympatico.ca,15466268,000000124994584,5,5,Both techs were great!!,5
359893,05-MAY-12,04-MAY-12,Yazhini,,en,64.229.204.122,margaretmfarrugia@sympatico.ca,15461866,000000124990065,3,2,"We did connect our of and our laptop to the Internet however my BlackBerry device cannot connect to my Bell Wifi.  It must be the wireless from Bell as I am not able to connect a cable to my BB.  Would like someone to assist me please.
",3
359894,05-MAY-12,04-MAY-12,Wynbert,,en,74.15.101.232,tracy_1@sympatico.ca,15466284,000000125011703,5,4,,5
359895,05-MAY-12,04-MAY-12,Wynbert,,en,74.15.101.232,tracy_1@sympatico.ca,15466286,000000125011870,5,4,,5
359896,05-MAY-12,04-MAY-12,Elsy,,en,184.148.116.243,j.jack@sympatico.ca,15459378,000000125000061,1,1,"I was told by the second tech she was going to do some tests and would call me back.  After waiting for two hours I called back and spoke to a THIRD tech who couldn't help me and connected me to a FOURTH tech and he said he would send a tech to my home on Saturday.  Meanwhile, my son who is a Bell employee, called the test board and I was able to connect with the internet but the home page only filled the centre of the screen with diminished print size.  So I thought it would be a good idea to have the tech come and check the modem or whatever.  This is second time in the past month I couldn't access the internet.   About  the following question, I would check ""probably"" because we are a Bell family, three sons, my deceased husband and my sister-in-law.",4
359897,05-MAY-12,04-MAY-12,Danny,,en,69.157.47.142,akanga@sympatico.ca,15454716,000000125008039,5,5,,5
359898,05-MAY-12,02-MAY-12,Kumar,,en,70.50.73.170,goldfinch1@sympatico.ca,15452505,000000124953271,5,5,,5
359899,05-MAY-12,04-MAY-12,Maher,,en,70.54.38.227,mwweselak@sympatico.ca,15462974,000000125008208,5,5,,5
358381,05-MAY-12,04-MAY-12,Linda,,en,70.31.113.10,leejane@bell.net,15461098,000000125000042,5,5,Nothing - everything was done well,5
358382,05-MAY-12,04-MAY-12,Suresh kumar,,en,184.146.164.237,swmjl@sympatico.ca,15465810,000000125011973,4,4,,4
358383,05-MAY-12,22-APR-12,Stephen,,en,65.95.181.31,jan24@sympatico.ca,15360638,000000124724274,5,5,,5
358384,05-MAY-12,04-MAY-12,Balaji,,en,70.28.78.40,dlgoodale@bell.net,15457456,000000125007135,3,3,,3
358385,05-MAY-12,04-MAY-12,Adam,,en,50.101.51.99,chivon@sympatico.ca,15456450,000000124992004,5,1,"the service was excellent. the technician was wonderful . however this is the same problem i have had for a week and it gets resolved for just one day leaving my computer unprotected and the bell internet security service stuck and unable to run. the technicians do everything possible and get it running for one day then the problems recurs and i then spend hours on the phone which is frustrating to them and to me. i took off my avg which still had been paid for for another two years and was problem free running daily with no issues. therefore i am out of money and will have to get another service installed in lieu of bell internet security services. just now the antivirus which is temporarily working because nelly worked on it has informed me that a virus was detected and removed . so what is going to happen tomorrow when the system will be unprotected again.  nelly has done everything possible and really all your technicians are excellent. my mistake was in switching to your security service and now i am totally frustrated with all the time i spend every second day on the phone and the worry about the safety of my computer. nelly has referred the problem to the resolution department. at this stage i need to get another service to install their system and i intend sending the bill to bell unless the problem can be resolved once and for all. again the staff and wonderful , helpful and knowledgeable and speak excellent english.",3
358386,05-MAY-12,04-MAY-12,Sean,,en,76.64.57.155,david.quan@sympatico.ca,15457090,000000125011383,2,2,"I've made more than 5 calls in the past 2 months to resolve my issues with your internet service. Some of your staff have made errors which Sean has been able to partially reverse. At this point, I am still worse off than when I started. I will be switching to Rogers in the within the next 3 months.",1
358387,05-MAY-12,28-APR-12,Mohamed Hedi,,fr,70.29.243.186,marguerite.pigeon063@sympatico.ca,15433187,000000124863240,5,5,,5
358388,05-MAY-12,04-MAY-12,Elmer,,en,174.95.10.90,bill.hamilton@sympatico.ca,15455690,000000125001397,5,5,Nothing.,4
358389,05-MAY-12,04-MAY-12,Jose,,en,174.95.71.199,rdgardner@bell.net,15464122,000000124992897,4,4,have replacement modems/power supplies available for pickup at Bell stores,4
358390,05-MAY-12,04-MAY-12,Anne,,fr,67.68.225.55,jp.laverdure@sympatico.ca,15460286,000000124993924,4,5,,5
358391,05-MAY-12,04-MAY-12,Alvin,,en,76.69.10.254,dsdimma@sympatico.ca,15457624,000000124994945,5,5,Not tried to screw me around in the first place,3
358392,05-MAY-12,04-MAY-12,Juan Carlos,,en,206.172.223.40,sunshine.1@sympatico.ca,15465754,000000125011754,4,3,"Nothing can be done, we have your dial up that is so slow I could have a shower while my emails are downloading.",3
358393,05-MAY-12,04-MAY-12,Nice,,en,209.197.172.215,abmalcolm@sympatico.ca,15454596,000000124995252,2,2,,2
358394,05-MAY-12,04-MAY-12,Sweta,,en,65.95.11.144,j.manewell@sympatico.ca,15459390,000000125009320,2,,Have someone on the line that i could understand!,3
358395,05-MAY-12,04-MAY-12,Andrea,,en,209.195.92.107,burnsy@bell.net,15456026,000000125000007,3,1,Correct  my  sending email problem,3
358396,05-MAY-12,04-MAY-12,Siobhan,,fr,69.156.202.120,margot3@sympatico.ca,15461872,000000124992148,4,4,,4
358397,05-MAY-12,04-MAY-12,Carrie,,en,70.26.41.219,sandys@sympatico.ca,15465006,000000124993853,4,4,,4
358398,05-MAY-12,04-MAY-12,Miguel,,en,69.158.162.171,jecoop@sympatico.ca,15459780,000000125011275,5,5,Nothing - was completely happy with Miguel - was great speaking with him.,5
358399,05-MAY-12,04-MAY-12,Sahali,,fr,70.24.232.76,mdbout@sympatico.ca,15462318,000000124994901,5,5,,5
358400,05-MAY-12,01-MAY-12,Soumaya,,fr,189.229.120.108,gmessih@sympatico.ca,15445762,000000124921032,4,5,moins d'attente en ligne,5
358401,05-MAY-12,04-MAY-12,Ronda,,en,70.30.84.51,jakepac@sympatico.ca,15459490,000000125001432,5,5,"Checking   the  monthly bill   for  errors.
Thanks!",5
358402,05-MAY-12,04-MAY-12,Naim,,fr,74.15.202.134,jean.blais@sympatico.ca,15459736,000000125000824,5,5,,5
358403,05-MAY-12,04-MAY-12,Antonio,,en,69.159.8.12,mimason@sympatico.ca,15462630,000000125010095,1,1,fix my problem,2
358404,05-MAY-12,04-MAY-12,Karla,,en,74.198.9.135,roger.dudley@sympatico.ca,15464548,000000125005431,4,5,,4
358405,05-MAY-12,04-MAY-12,Andre,,en,70.49.84.233,ezenga@sympatico.ca,15457994,000000125010636,4,5,i waited 20 minuits for someone to answer the phone,4
358406,05-MAY-12,04-MAY-12,Aloysious,,en,69.159.68.60,littlecreek@sympatico.ca,15461304,000000125011561,5,5,,5
358407,05-MAY-12,28-APR-12,Zaccheus,,en,70.53.229.76,daju@sympatico.ca,15429889,000000124868303,3,1,"We are still experiencing the same problem....frequent disconnects.
Why cannot you solve this problem? Suresh Bell ID#560642 told me today you are going to investigate the outside wiring Monday. If this matter is not resolved then we will hv to switch to another provider.",2
358408,05-MAY-12,04-MAY-12,April,,en,184.146.123.221,lori.samoyloff@sympatico.ca,15461378,000000124992854,3,4,"Agent could have started out by asking why I was calling; instead she spent the first part reading my bill to me.  What a waste of time!",3
358409,05-MAY-12,04-MAY-12,Walid,,fr,67.68.80.187,chico1@sympatico.ca,15456432,000000125011603,5,2,,5
358410,05-MAY-12,04-MAY-12,John,,en,69.159.69.93,thelma.hunt@sympatico.ca,15466068,000000124992852,5,5,,5
358411,05-MAY-12,04-MAY-12,Abderrahmen,,fr,67.68.80.187,chico1@sympatico.ca,15456434,000000125011859,5,3,Je sais que vous ne pourviez pas me faire parvenir un fils durant la fin de semaine mais je ne pouvais pas attendre jusqu'à lundi pour avoir un service Internet. J'aurais aimer avoir la possibilité d'aller en chercher un en magasin. Le préposé m'a dit que ce n'était pas possible. Heureusement il y avait un technicien qui travaillait sur ma rue samedi matin et il m'a donné un fils. J'ai résolu mon problème samedi matin.,5
358412,05-MAY-12,04-MAY-12,Afef,,fr,64.228.86.34,christian.jacques@sympatico.ca,15456502,000000125007938,5,5,,5
358413,05-MAY-12,04-MAY-12,Hector,,en,64.231.220.157,dicornish@sympatico.ca,15457400,000000124993280,5,5,,5
358414,05-MAY-12,28-APR-12,Cesar,,en,64.229.182.251,jehstep1@sympatico.ca,15431815,000000124875804,4,4,,5
358415,05-MAY-12,04-MAY-12,Shinoj,,en,65.94.200.2,spirit01@bell.net,15465548,000000124996120,3,3,"i don't know if you could do more to help with problem.
than you already did.",5
358416,05-MAY-12,30-APR-12,Heni,,fr,184.144.193.247,dgvermette@sympatico.ca,15441700,000000124901629,3,3,"J'ai reçu un autre appel qui m'a plutôt satsfaite
Je le saurai plus le mois prochain
merci quand même à Henri il a fait ce qu'i a pu",3
358906,29-APR-12,28-APR-12,Sriram,,en,70.31.79.153,mserjeantson@sympatico.ca,15433785,000000124871236,3,3,I am not sure what call this survey is about because today iCal Ed Bell and Apple as my problems were not solved. I discovered I have been paying for high speed Internet with extra space and I have not received that service. I have been overcharged for usage that was a result of a mal functioning server at Bell. I am about to take back a phone I purchased from bell that I believe is too expensive and I think there are hidden charges that I have not been told about. I am afraid to use it because I could be penalized before I know if I like it. Bell is extremely hard to contact. Everything is an ordeal .the service takes forever. I called and left my number to be called back because I was told the waiting time was 7 min. I got a call back and then was told I had 7 min. Waiting time. I am not very confident with the service I might receive because of the experience I have had over the last few days and weeks.,2
358907,29-APR-12,27-APR-12,Wynbert,,fr,184.146.163.67,jsirois2@sympatico.ca,15422972,000000124850726,5,5,,5
358908,29-APR-12,27-APR-12,Salvador,,en,70.26.125.190,jacqueline.casciola@sympatico.ca,15422150,000000124845398,4,4,Nothing more.  I did forget to ask a question though.,4
358909,29-APR-12,27-APR-12,Med Amine,,fr,174.91.190.193,pablo.conde@sympatico.ca,15425764,000000124858771,3,3,,4
358910,29-APR-12,28-APR-12,Chad,,en,207.164.79.107,chellstrom000@sympatico.ca,15429567,000000124876069,5,5,"Nothing more! Chad was terrific! Efficient, pleasant and one stop resolution ; he took accountability!",5
358911,29-APR-12,26-APR-12,Miroslav,,en,65.93.199.211,dwgoodhue@bell.net,15408216,000000124826865,4,4,,4
358912,30-APR-12,27-APR-12,Cecile,,en,184.147.32.166,ssteingart@sympatico.ca,15427836,000000124851821,5,5,nothing,4
358913,30-APR-12,28-APR-12,Edgar,,en,66.199.35.148,karen.allington@sympatico.ca,15432307,000000124875407,1,1,Actually send out someone to fix the problem your tech created when he cut my cable line!!!,1
358914,30-APR-12,28-APR-12,Geetha,,en,66.199.35.148,karen.allington@sympatico.ca,15432309,000000124874990,1,1,Actually send out someone to fix the problem your tech created when he cut my cable line!!!,1
358915,30-APR-12,28-APR-12,Dashrathan,,en,69.157.21.217,molly_harper@sympatico.ca,15433711,000000124872846,5,3,"I have had problems with changes with my computer. I get very frustrated with these changes. For example I had a new modem installed March 27, 2012., after discussions over the phones as to what my problem was. I was away and very busy during April. My computer was used little. I return from being away and  my computer is not working. After waiting for a new Power Cord as was suggested, I had to wait for another new Modem. The Technicians were very helpful and good.
Then the problem with the new tablet. You did your best. Unfortunately I do not have a family member here to assist me hands on, so I am on my own to try and figure what is wrong. I will say I am tired of changing and having so many passwords. This should not be needed with me, as I use my computer mainly for e mails to my friends. No hidden secrets, so hence security is taking my patiences. The problems are not with your service, they are with me. I have always had politeness from your employees and they always try to be of good assistance. Thank you for this survey.",5
358916,30-APR-12,27-APR-12,Gregory,,en,76.70.65.127,rpnbl@sympatico.ca,15427044,000000124846639,3,1,"Well your service rep sugguested that I hire someone to come fix the problem.I think for what I am paying you people,you should send a repair person to fix it.Being you send a repair man to fix it a few weeks ago.They solve the problem on the one PC upstairs but when I went to use the PC downstairs, now I can't get on the internet since the repair man came.The rep I spoke to spoke good english, that I could understand,where the first girl I talk to didn't.I would like someone to contact me to come fix this problem being it was working before the repairman came.Why should I pay for a problem that you people caused!  ",
358917,30-APR-12,29-APR-12,Glazelle,,en,70.27.3.40,ahall@sympatico.ca,15436825,000000124884551,1,4,"The fact that I spent a day waiting for a service person who wasn't coming and then had to chase three telephone calls to Bell to resolve it, is typical of what seems to be Bell's incapacity to delivery customer service.  Glazelle did concede to waive the OTML fee.",1
358918,30-APR-12,29-APR-12,Luis,,en,70.51.222.104,debbiesforbes@sympatico.ca,15437971,000000124883503,5,5,Not a thing. ,5
358919,30-APR-12,29-APR-12,Lohith,,en,184.144.24.92,calivt@sympatico.ca,15437477,000000124880816,3,1,"Fix My Internet problems. Technician said that I was lucky to have internet way out here, even if it is a bad connection. This is 2012 not the 1900's.",1
358920,30-APR-12,29-APR-12,Dawood,,en,184.148.186.52,bettycrooks@sympatico.ca,15437241,000000124879043,5,5,,5
358921,30-APR-12,29-APR-12,Nelson,,en,70.54.129.166,beverley.wisniowski@sympatico.ca,15437245,000000124885808,4,4,,4
358922,30-APR-12,28-APR-12,Sowmya,,en,174.88.169.42,lindabob-raw@sympatico.ca,15432797,000000124867730,5,5,,4
358923,30-APR-12,28-APR-12,Pamela,,en,74.15.83.56,fgeorge@sympatico.ca,15430663,000000124871641,5,5,"Your people did a great job resolving the problems I called for assistance with.  Each have been very professional, courteous, friendly, and knowledgeable.  Give them all a big raise and more vacation days with pay would be a good way to keep them.",5
358924,30-APR-12,26-APR-12,Andrea,,en,174.119.136.171,pswhitley@sympatico.ca,15414228,000000124816827,1,1,Not cut me off numerous times. Not messed up my move order. Not promised things that didn't happen. Not waste 5 hours of my life being shuffled from one department to another. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!,1
358925,30-APR-12,29-APR-12,Francis,,en,76.64.135.189,ANTSALVATORE@sympatico.ca,15436589,000000124882881,4,4,,3
358926,30-APR-12,23-APR-12,Kanchumarthi,,en,65.95.131.153,bettybobnewman@bell.net,15367288,000000124763349,4,4,"I do not understand the new charge of $2.00 per month please advise. Who do I contact to discuss this & how do customers like my mother avoid this charge she does not have a computer,",5
358927,30-APR-12,29-APR-12,Rym,,fr,184.144.212.163,eshaddad@bell.net,15438359,000000124884173,5,5,"De la part du réprésentant, rien de plus. L'aide de Mme Rym était excéllente.
Tant que pour le service internet, nous avions eu de problème de connection et d'interruption qui nous avait causé des dégats surtout que nous traitons tous nos affaires professionnels et personnels à travers l'internet de Bell.
Nous n'avions rien changé concernant le set-up ou d'autre.
Une autre fois merci Rym, son assistance et service sont bien apréciés",5
358928,30-APR-12,22-APR-12,Habil,,en,65.94.226.16,d.fracchiolla@sympatico.ca,15358882,000000124730808,4,3,"Although quick delivery, wrong adaptor model for modem was sent for replacement; a completely new modem should have been sent instead...",5
359397,29-APR-12,27-APR-12,Priyojoy,,en,174.89.58.95,dontfret@sympatico.ca,15420226,000000124849136,5,5,The last person I spoke to was very nice and very helpfully. All the people before him are not and should look for new jobs. They all were rude and make your company look bad !,2
359398,29-APR-12,28-APR-12,Haythem,,fr,184.144.245.210,chatmo@sympatico.ca,15429563,000000124867548,4,4,J'avais un peu de difficulté à communiquer avec Haythem,5
359399,29-APR-12,28-APR-12,Aswathy,,en,74.14.13.194,chagar1@sympatico.ca,15429519,000000124871791,5,5,"not much
your Rep. was very helpful",5
359400,29-APR-12,28-APR-12,Diego,,en,69.156.82.62,henry.schneider@sympatico.ca,15431297,000000124865681,5,5,,5
359401,29-APR-12,19-APR-12,Temsu,,en,65.95.62.176,babyone@bell.net,15336240,000000124671932,4,3,"The person I spoke to did not know what
Intel not running mean. If it didn't
affect my computer from working that
was ok.

",5
359402,29-APR-12,27-APR-12,Justine,,en,174.95.217.145,mkay01@sympatico.ca,15425072,000000124839766,5,5,,5
359403,29-APR-12,28-APR-12,Hanene,,fr,76.65.88.156,ginette.belanger013@sympatico.ca,15430987,000000124867322,3,4,,4
359404,29-APR-12,27-APR-12,Gattu,,en,174.89.175.238,josiemancuso@sympatico.ca,15422902,000000124861479,3,3,Improve the speed of the overall call from start to finish (including transfer to technical services).,3
359405,29-APR-12,26-APR-12,Lila,,en,65.92.32.254,vaskosh@bell.net,15416590,000000124819919,5,4,,5
359406,29-APR-12,26-APR-12,Diego,,en,67.70.57.33,robert_durand64@sympatico.ca,15414828,000000124828048,4,4,it was ok.,4
359407,29-APR-12,23-APR-12,Habil,,en,184.144.46.204,ross.lindsay@sympatico.ca,15379505,000000124757354,5,5,,4
359408,29-APR-12,28-APR-12,Houcem,,fr,76.64.110.108,guy.godin@sympatico.ca,15431151,000000124870507,5,5,"Notre mot de passe du début qu'on avait depuis notre abonnement à Internet ne fonctionnait pas, le représenatnt avait le même que nous dans notre dossier il a dû le modifier et ensuite cela a fonctionné est-ce que c'est un manque de votre part de ne pas l'avoir updated et de nous en avoir pas fait part ?? ",5
359409,29-APR-12,28-APR-12,Anis,,fr,70.30.190.137,christian-leger@sympatico.ca,15429615,000000124868738,,,Me rassurer concernant le fait que le PPP/IP n'a rien a voir avec mon problème de connection.,4
359410,29-APR-12,27-APR-12,Arush,,en,69.157.46.172,rozab@sympatico.ca,15427036,000000124844312,4,5,,5
359411,29-APR-12,28-APR-12,Yasmin,,en,76.67.122.210,chip-les@sympatico.ca,15429583,000000124864730,5,5,,4
359412,29-APR-12,28-APR-12,Mohamed,,fr,67.68.252.90,robert160@sympatico.ca,15434765,000000124875215,5,5,,5
359413,29-APR-12,27-APR-12,Pascal,,fr,74.12.246.227,clos-des-ours@sympatico.ca,15419326,000000124841811,1,1,,1
359414,29-APR-12,28-APR-12,Milo,,en,70.51.252.150,jal1@sympatico.ca,15431613,000000124872337,5,5,none,5
359415,29-APR-12,28-APR-12,Leni,,en,70.31.49.214,andrewcarswell@sympatico.ca,15428709,000000124874965,4,4,Not sure.,5
359416,29-APR-12,28-APR-12,Basker,,en,174.92.107.201,winjohn@sympatico.ca,15436365,000000124870662,4,4,"This time my problem was solved to my satisfaction. It should have been solved the first time I called and that I did not have to wait four days without being able to send/receive email. I do hope Bell is investigating why this happened.

Win Desmond",
359417,29-APR-12,28-APR-12,Chantal,,en,65.95.142.27,janleo@sympatico.ca,15431661,000000124864113,5,5,not a thing she is awesome,5
359418,29-APR-12,28-APR-12,Sofien,,fr,74.15.200.141,M.Y.Rodrigue@bell.net,15428229,000000124873224,5,5,,4
359419,29-APR-12,28-APR-12,Nora,,en,184.147.7.64,advancedelectric@sympatico.ca,15428449,000000124865095,5,5,The service was great. Thanks.,5
359420,29-APR-12,28-APR-12,Timothy,,en,70.52.145.160,kamalhosseini@sympatico.ca,15432287,000000124875152,5,5,,5
359421,29-APR-12,28-APR-12,Karthika,,en,70.51.97.148,rmcpherson@sympatico.ca,15434728,000000124873552,5,5,good,5
359422,29-APR-12,28-APR-12,Chad,,en,184.146.124.65,linda.waterman@sympatico.ca,15432789,000000124874443,4,4,,3
359423,29-APR-12,27-APR-12,Anne,,en,70.31.122.192,ray-maggie-julian@bell.net,15426464,000000124841364,4,4,,5
359424,29-APR-12,28-APR-12,Hemanth Kumar,,en,76.66.164.189,beverly.rosenberg@sympatico.ca,15429085,000000124871192,4,3,I am not sure why there are delays in receiving my e-mails on my computer while I do not on my i-pad2,4
359425,29-APR-12,28-APR-12,David,,en,64.228.208.64,larrydavies@sympatico.ca,15432629,000000124874508,5,5,"Your rep David from, I think, El Salvidor,
was great.
I have had terrible luck previously with some of my ""CHAT"" attempts but David was very through and resolved a problem I had been fighting for over a year.",5
359426,29-APR-12,22-APR-12,David,,en,50.101.221.41,barneyg@bell.net,15358028,000000124726487,5,5,Nothing,5
359427,29-APR-12,28-APR-12,Martina,,en,174.89.45.219,donbagshaw@bell.net,15430289,000000124867897,5,5,"I first spoke to someone offshore, who kept me on the phone for a long time, and eventually gave me a useless solution (said I needed a new power cord). She then connected me to someone in Canada who was very very helpful and knowledgeable, and she very quickly and efficiently set me up for a tech visit the same day.  The tech was excellent, and resolved my problem very quickly and skillfully.",4
359428,29-APR-12,23-APR-12,Anis,,fr,50.100.133.37,champ.andre@sympatico.ca,15368246,000000124759168,4,4,,5
359429,29-APR-12,25-APR-12,Hugo,,en,184.145.67.93,crgdrg@sympatico.ca,15398912,000000124809414,4,4,,4
359430,29-APR-12,28-APR-12,Mohammed,,en,65.92.15.151,richard.thompson@sympatico.ca,15434657,000000124865785,5,5,He was great  !!,5
359431,29-APR-12,28-APR-12,Nidhal,,fr,174.91.255.36,gerald.duplantie@sympatico.ca,15430923,000000124872339,5,5,Rien de plus,5
359432,29-APR-12,23-APR-12,Nejib,,fr,174.91.18.64,jmiclef@sympatico.ca,15373390,000000124740199,5,5,,5
359433,29-APR-12,25-APR-12,Alisia,,en,76.70.51.245,gwalker002@sympatico.ca,15401118,000000124812010,4,3,,4
359434,29-APR-12,27-APR-12,Shakeel,,en,70.27.67.86,jill.moore@sympatico.ca,15422534,000000124842540,4,4,All was good,5
359435,29-APR-12,28-APR-12,Partha,,en,174.94.37.166,theparkers@bell.net,15435903,000000124866270,5,5,Nothing,5
359436,29-APR-12,26-APR-12,Mohsen,,fr,70.55.85.142,odette.robert@sympatico.ca,15413600,000000124835940,5,4,,4
359437,29-APR-12,27-APR-12,Belhassen,,fr,76.71.183.127,lolo999@sympatico.ca,15423968,000000124859528,4,2,"j'ai recommuniquer avec vous 2 ou 3 jours plus tard , car je ne me souvenais plus de mon mots de passe.  merci:)",4
359438,30-APR-12,29-APR-12,Suzon,,en,174.93.68.141,eatonm98@bell.net,15438271,000000124884966,5,5,Nothing,5
359439,30-APR-12,27-APR-12,Ali,,en,184.146.181.5,johnbach@sympatico.ca,15422804,000000124841952,4,4,"technician quickly analyzed the problem
a part was ordered and delivered within
the specified time period.
no improvement required  ",5
359440,30-APR-12,27-APR-12,Myriam,,fr,174.92.224.115,rpm2007@bell.net,15427040,000000124861226,5,5,rien il etais poli courtois et tres competant dans ca matiere,5
359900,02-MAY-12,01-MAY-12,Myriam,,fr,76.65.156.33,helenouk@sympatico.ca,15446018,000000124935753,5,5,"Plus d'info sur votre site Internet pour la connectivité, dans mon cas Ipad.
Connexion, codes etc. compliquée ... navigation sur Internet très lente.",4
359901,02-MAY-12,01-MAY-12,Vikram Aditya,,en,70.49.192.136,rbogseth@sympatico.ca,15449692,000000124922470,2,1,the representative should have called back or turned the problem over to someone else,2
359902,02-MAY-12,01-MAY-12,Mario,,en,184.147.230.35,jagdwaffe@sympatico.ca,15446394,000000124935099,5,5,,5
359903,02-MAY-12,01-MAY-12,Leslie,,en,184.147.209.190,oneil_9@sympatico.ca,15449030,000000124935904,1,1,"Hire technicians that speak clearly, and know what they talking about.",1
359904,02-MAY-12,01-MAY-12,Rabeb,,fr,174.91.203.23,raymonde.verreault043@sympatico.ca,15449672,000000124924631,4,3,"oui, en répondant la même réponse d'in préposé à l'autre",2
359905,02-MAY-12,01-MAY-12,Hayett,,fr,69.157.228.70,michel.grenier26@sympatico.ca,15448520,000000124917712,5,5,,5
359906,02-MAY-12,01-MAY-12,Munyaradzi,,en,74.14.97.167,jzchycki@sympatico.ca,15447080,000000124920054,5,5,,4
359907,02-MAY-12,01-MAY-12,Marc-andre,,en,184.144.41.237,richardjgilbert@sympatico.ca,15449814,000000124918021,5,5,,5
359908,02-MAY-12,01-MAY-12,Oscar,,en,70.24.18.169,cmhope@bell.net,15444282,000000124921220,4,5,,4
359909,02-MAY-12,01-MAY-12,Mariem,,fr,76.69.199.82,r.g.guyot@sympatico.ca,15449550,000000124930727,2,1,Doit expliquer a plusieurs fois mon probleme et vos gens se transfere le probleme sans le resoudre. Le probleme persite toujours.Je désire parler a une personne vraiment responsable 450 656 2327 ou bell mobilke 514 233 9842 Raymnd Guyot.,1
359910,02-MAY-12,01-MAY-12,Mohamed,,fr,68.171.67.69,denis.chagnon@sympatico.ca,15444686,000000124924890,4,2,ce n est pas avec Mohamed ce avec votre service qui n est pas coerand on me promet quelques choses et ce n est pas ce que l on me donne .... j ai fait des entente avec vos representent et ce n est pas le service que je retiens.....,2
359911,02-MAY-12,01-MAY-12,Anis,,fr,76.68.138.227,bldrouin@sympatico.ca,15443650,000000124922856,1,,,2
359912,02-MAY-12,01-MAY-12,Ali,,en,76.67.175.232,bettas_m@sympatico.ca,15443548,000000124919442,5,4,,5
359913,02-MAY-12,01-MAY-12,Sonia,,fr,70.53.193.149,mondesj@sympatico.ca,15448700,000000124923123,3,1,"Je ne sais pas trop, peut-être identifier plus rapidement un problème relié à la carte réseau, un technicien a identifié en 10 minutes ce problème alors que Bell a mis plus d'une heure pour me dire qu'ils ne trouvaient pas le problème",3
359914,02-MAY-12,01-MAY-12,Andrea,,en,65.95.152.253,jane.avery@sympatico.ca,15446442,000000124920909,4,4,Sometimes difficult to understand instructions.  Speak slowly and clearly.,4
359915,02-MAY-12,01-MAY-12,Zishan,,en,69.158.32.162,beth.wilson@sympatico.ca,15443542,000000124928069,4,4,"Though I could understand Zishan, and he was very helpful, the language barrier made the conversation more difficult in an already stressful situation.
",3
359916,02-MAY-12,01-MAY-12,Moises,,en,207.164.177.50,mrahemtulla@sympatico.ca,15448744,000000124922819,1,1,Make my e-mail service work. I cannot send messges out from Outlook.,2
359917,02-MAY-12,01-MAY-12,Divya,,en,70.53.86.89,rnr.ontrack@sympatico.ca,15449906,000000124923370,4,4,,4
359918,02-MAY-12,01-MAY-12,Edgardo,,en,70.27.233.102,nile.heldman@sympatico.ca,15448926,000000124919760,4,5,,5
359919,02-MAY-12,01-MAY-12,Gopi,,en,74.12.218.111,rdweldrick@bell.net,15449712,000000124922823,5,5,All was completed to a very high level of customer service.,5
359920,02-MAY-12,30-APR-12,Dawood,,en,64.229.25.200,firstchiro@sympatico.ca,15442418,000000124891817,1,1,"you must be joking sending me this email I have my business with bell, 2 cell phones, office internet, 2 office lines, satelite. and you cancelled my 15 yo email address for 4.56$. I am in the process of changing everything I can. I am in the process of going to primis for home. Rogers for my internet and office phones. here in canada we are stuck with limited choices. I stuck with bell out of loyality when reuping my satelite this spring but with did that get me. So now I just opened a new gmail account and transfered everything over, I was amazed how easy it was. I thing all my future changes will go as easy.",1
359921,02-MAY-12,01-MAY-12,Sanah,,en,184.147.18.170,crainbk@sympatico.ca,15444360,000000124920343,5,5,maybe a little faster -- but the issue was complex.,4
359922,02-MAY-12,27-APR-12,Katlin,,en,70.50.7.25,jmbaker@bell.net,15422626,000000124840118,1,4,"After almost 4 hours on the phone, over a week of delays, a number of useless calls by Bell following up on misinformation etc.,lies, the Phillipines is not the Toronto office, I finally got a competent, efficient and friendly Tech. who solved my problem in about 1 hour.
What a waste ot time, money and total frustration!!!!!!!!!!!!!! If Katlin was the final woman I talked to I guess her effort was worthwhile. I really dont remember who Katlin was.",2
359923,02-MAY-12,01-MAY-12,Jorge Alberto,,en,65.93.43.236,ken.wood@bell.net,15447218,000000124920879,5,5,The service was excellent. I couldn't have got better service.,5
359924,02-MAY-12,01-MAY-12,Med Waheb,,fr,67.68.144.121,jacquesdespres@sympatico.ca,15446372,000000124929497,5,5,,5
359925,02-MAY-12,26-APR-12,Heni,,fr,76.68.171.92,serge.chaille@sympatico.ca,15415368,000000124822728,5,5,"Rien, j'ai été très bien servi. Cependant, le service peut varier énormément selon la compétence de chaque conseiller, et c'est pourquoi je répondrai ""peut-être¨ à la question 4.",3
359926,02-MAY-12,01-MAY-12,Soumaya,,fr,70.26.15.249,brilou@sympatico.ca,15443790,000000124931741,5,5,Excellent service. Problème résolu.,5
359927,02-MAY-12,01-MAY-12,Abid,,en,184.148.185.49,dione60@sympatico.ca,15444794,000000124923431,5,5,"The service was complete and than some so on the issue at hand was adequately taken care of and resolved
",5
359928,02-MAY-12,01-MAY-12,Pau,,en,70.24.96.84,barbhale@sympatico.ca,15443404,000000124934398,4,4,,3
359929,02-MAY-12,01-MAY-12,Sushil,,en,174.89.124.155,b.b.allan@sympatico.ca,15443346,000000124930819,4,4,NOTHING,4
359930,02-MAY-12,01-MAY-12,Manel,,fr,65.94.4.104,Louiselleprovencher@bell.net,15442710,000000124921421,4,4,"si tout ce qui mont dit vrais je serais trés satisfaite
merci",4
359931,02-MAY-12,01-MAY-12,Vikram Aditya,,en,76.68.132.175,emendis@sympatico.ca,15445192,000000124917822,5,5,Faster response - stayed on hold for 6 minutes before reaching a technician.,1
359932,02-MAY-12,01-MAY-12,Igor,,fr,184.144.233.200,andre.landry057@sympatico.ca,15443102,000000124926197,4,4,,4
359933,02-MAY-12,01-MAY-12,Wayne,,en,69.159.44.142,georgetteb03@sympatico.ca,15445620,000000124922436,4,5,,4
359934,02-MAY-12,30-APR-12,Khaled,,fr,67.68.196.133,carrasco@sympatico.ca,15440794,000000124894317,3,4,Raccourcir le chemin pour arriver entendre une voix humaine au telephone!,4
359935,02-MAY-12,01-MAY-12,Laddavanh,,en,65.94.66.21,hberco@sympatico.ca,15445972,000000124925840,5,5,"NOTHING: These two calls were remarkably in contrast with those in the past.  They were prompt, courteous, informative and solved my problem.  ",3
359936,02-MAY-12,01-MAY-12,Alex,,en,65.94.66.21,hberco@sympatico.ca,15445974,000000124924995,5,5,NOTHING,3
358417,02-MAY-12,01-MAY-12,Edwitch,,fr,74.15.230.75,gilles.labrecque@sympatico.ca,15445718,000000124936844,3,3,,1
358418,02-MAY-12,30-APR-12,Brendan,,en,69.157.226.140,anthony51@sympatico.ca,15439858,000000124903142,5,5,Nothing. Brendan and earlier Jeoff on the internet typing service were very very helpful.,5
358419,02-MAY-12,01-MAY-12,Susan,,en,64.229.6.69,n.saad@sympatico.ca,15448834,000000124922884,3,1,you were misleading the customers by supplying MSN Premium software & are unable to save any information for the customers or provide proper service to those customers & charging them a lot of money for nothing.Your agent representitives are irresponsilble & inexperienced & have a very poor customer service ability by hanging up on customers & holding customers on line for long periods of time without reasonable excuse.This will cause Bell their longtime customers & word of mouth will go out about your very poor customer service. ,2
358420,02-MAY-12,01-MAY-12,Houda,,fr,70.51.197.240,mercier.gravel@sympatico.ca,15448436,000000124920370,5,5,,5
358421,02-MAY-12,01-MAY-12,Sean,,en,206.47.78.150,lejla000@sympatico.ca,15447547,000000124929086,4,4,"Improve internet pricing, seems way too highg for what is provided. ",3
358422,02-MAY-12,01-MAY-12,Kanchana,,en,70.49.111.124,gwmorrison@sympatico.ca,15445892,000000124929726,5,5,the only minor thing was i had a hard time getting the rep. to speak closer to the phone ( or her mouthpiece)as she kept drifting away and i had some difficulty hearing her when she did drift.,4
358423,02-MAY-12,27-APR-12,Iris,,en,65.94.66.21,hberco@sympatico.ca,15421756,000000124856334,5,5,,3
358424,02-MAY-12,01-MAY-12,Kaouther,,fr,174.91.202.88,grive@sympatico.ca,15445832,000000124929211,4,5,Rien de plus et je remercie l'employée d'avoir été patiente avec moi.,5
358425,02-MAY-12,01-MAY-12,Erika,,en,184.144.128.58,richard.mantville057@sympatico.ca,15449808,000000124936524,5,4,,4
358426,02-MAY-12,01-MAY-12,Joy,,en,174.89.125.49,jshaughnessy4@bell.net,15446962,000000124928294,3,,Not sure that my issue is resolved. the rep was good and knowlegable but I still have issues with my rooter,
358427,02-MAY-12,01-MAY-12,Abbey,,en,70.30.145.33,brijen@sympatico.ca,15443788,000000124930672,5,5,The reason I had to call this representative was because a previous representative did not do their job or follow through on the changes made to my bill! The lady I spoke to on Tuesday was very professional and efficient! She could also speak english perfectly  which in the past has been a problem!!!,3
358428,02-MAY-12,30-APR-12,Lorrey,,en,70.29.246.70,darwent@sympatico.ca,15441434,000000124896906,5,5,"In this instance, I think everything that could have been done was done.",5
358429,02-MAY-12,01-MAY-12,Basker,,en,76.64.20.117,nolamacfour@sympatico.ca,15448946,000000124929527,1,1,"I HAVE JUST CALLED BELL. I DID NOT PLACE THIS CALL.BELL (INDIA) TOLD ME A PHONE NUMBER IS REGISTERED AYLMER QUEBEC..1-819-684-0283. LAURETTA MASCARO.SHE NOTED THE AGENT ACCIDENTALLY ENTERED MY ACCOUNT, AND MADE SURE NOTHING HAS BEEN CHARGED TO IT BY MISTAKE.  MY UNCLE WAS VICE PRESIDENT OF BELL IN THE 1970'S (DR HARVEY CRUICKSHANK..........I DID N O T  PHONE BELL ABOUT MY INTERNET...SO I AM PHONING TO FIND OUT WHAT IS HAPPENING HERE.",5
358430,02-MAY-12,01-MAY-12,Mahesh,,en,69.158.76.147,kathy.gilles@sympatico.ca,15447164,000000124935107,5,5,,5
358431,02-MAY-12,01-MAY-12,Eleanor,,en,69.158.69.52,papineau2@bell.net,15449112,000000124927180,4,4,"Your customer service was exceptional but the item I find frustrating is the theme packages. I want only 1 item of a specific package yet I must take the entire package. I realize theme packages are forced on us to support the programs or stations that no one wants but must be paid for. However, if your system of packaging is not changed you will find your market share will decrease. Customers should be able to create their preferred packages. Pay only for what you want. I know personally that I will change provider if my preferred programs are not made available in one package and I am forced to pay for three packages to receive my three specific channels.",3
358432,02-MAY-12,01-MAY-12,Andre-Emilie,,fr,76.64.87.41,llachance@bell.net,15447716,000000124935014,4,5,,4
358433,02-MAY-12,01-MAY-12,Bob,,en,50.101.25.93,pcrosbie@sympatico.ca,15449264,000000124929164,5,5,"Nothing - I was treated with courtesy by Jose, who showed great patience and was a pleasure to deal with.",5
358434,02-MAY-12,23-APR-12,Ashfaq,,en,70.48.250.229,jill.mclaughlin@sympatico.ca,15373234,000000124759813,5,5,,5
358435,02-MAY-12,28-APR-12,Franssesca,,en,64.231.155.20,dan050@sympatico.ca,15429909,000000124867983,5,5,"NOTHING--TECHNICAL REP WAS EFFICIENT, COURTEOUS AND RESOLVED MY ISSUE QUICKLY",5
358436,02-MAY-12,30-APR-12,Matthew,,en,50.101.232.101,damorris@sympatico.ca,15441350,000000124899568,3,1,"As a loyal Bell client(household spends 250.00), I should be entitled to a paper bill ESPECIALLY if BELL continues to make mistakes ie double bill, no credit as promised, having to contiually call to make sure I am getting the best price. I do not have a printer so where do I make my notes when I phone you over and over again!!! Something I forgot to mention is that RG Morris still shows up on call display and the bill is in my name now DA Morris.  Can you correct this for me? Your response to this will show me how really interested you are in this survey.  If you want to save LOTS OF $$$$$ on your billing, cut down on the number of pages...by eliminating just 1 page would save Bell ONE MILLION pieces of paper.  And please, don't make it sound like you are doing ME a favour when you credit my bill as promised by Bell,  you are simply honouring a committment made by one of your employees.  I am very close to switching to Rogers.  So please answer this survey and show me you value my business by telling me you have corrected my call display(and my telephone book listing) to D A Morris.

Thanking you in advance...and based on my recent experience, I would NOT recommend Bell.  However, should you show me the courtesy by actioning and replying to this survey, I could be pursuaded.",1
358437,02-MAY-12,01-MAY-12,Diego,,en,174.89.21.186,david062@sympatico.ca,15444578,000000124927813,4,4,"Connected me directly with the service rep I was trying to reach, instead of making me sit through long voicemail messages.",3
358438,02-MAY-12,24-APR-12,Aymen,,fr,74.14.73.60,roch73@sympatico.ca,15393670,000000124782326,5,5,tout était excellent. merci Bell! je suis cliente avec vous depuis un certain temps déjà et vous m'avez encore démontré que je veux rester avec vous. merci,5
358439,02-MAY-12,01-MAY-12,Ericka,,en,70.26.99.30,rightonpromos@sympatico.ca,15449844,000000124935535,5,5,This was the first time I ever spoke to a live person after the first ring. I'm ususally on hold for at least 15 minutes! I'm still excited about it ...let me enjoy the moment!!,5
358440,02-MAY-12,01-MAY-12,Joelle,,en,67.70.108.19,dldavis@sympatico.ca,15444832,000000124931320,5,5,,5
358441,02-MAY-12,01-MAY-12,Sebastien,,en,67.70.108.19,dldavis@sympatico.ca,15444834,000000124931239,5,5,,5
358929,30-APR-12,29-APR-12,Juan,,en,67.70.152.200,chrismastine@sympatico.ca,15437641,000000124885374,1,2,he told me to try unplugging my modem and powring down so i told him i be back in 5 mins as the modem in other roombut he lft me on hold for an 1hr 22 mins,2
358930,30-APR-12,29-APR-12,Gayathri,,en,65.93.198.203,balderson7@sympatico.ca,15437155,000000124879765,5,4,,4
358931,30-APR-12,23-APR-12,Med Heni,,en,174.91.249.14,andr757@sympatico.ca,15366464,000000124753914,5,5,,5
358932,30-APR-12,27-APR-12,Suresh kumar,,en,67.71.148.81,downtowntaxi@bell.net,15408114,000000124839009,4,4,,4
358933,30-APR-12,28-APR-12,Chirine,,fr,67.71.79.9,micheledeschenes@sympatico.ca,15433575,000000124870201,5,5,,5
358934,30-APR-12,28-APR-12,Samuel,,en,65.94.197.219,b_mercer@bell.net,15428929,000000124870763,1,1,I asked for 3 separate lines into my new home + internet.  The business centre staff (I believe I've spoken to 4 people) kept assuring me my phones would be installed but today is the installer's 4th visit and if it had not been for his calling his supervisor it wouldn't be installed as yet.  In fact he's worried about the 3rd line as he put it in but he still does not have an order to do so.  Each person I spoke to assured me of their expertise and told me I would have no problem because they had made notes on my order.  So your installer whose first name is Christian gave service above and beyond what was expected but your office staff can't seem to communicate with those who do the work.,2
358935,01-MAY-12,30-APR-12,Stacey,,en,174.92.122.80,edwest@bell.net,15442126,000000124893093,1,2,"I have repeatedly had to follow up with Bell to fix errors made when changing or upgrading services. Changes are not followed through and there is no computer record of interactions and offers made.  Bell has horrible customer service...your representatives need better training and need to to be paid enough to make them care about the service they are providing.  I have been given incorrect information, and blatantly lied to by one rep because she didn't want to deal with the issue.  We have home phone, internet, TV and cell phones with your company and I am one more negative experience away from leaving Bell completely.  I do not have time to chase after a service provider to ensure that what I have been offered has actually been put into place, only to be told that it wasn't entered into the computer by the rep therefore it never happened.  ",1
358936,02-MAY-12,01-MAY-12,Domnic Francis,,en,24.150.249.16,binkyandbigguy@sympatico.ca,15443618,000000124921797,4,5,,4
358937,02-MAY-12,01-MAY-12,Yves,,fr,67.68.80.146,michelcouillard_1@sympatico.ca,15448526,000000124928046,5,5,Service impeccable actuellement. Continuer comme celà.,5
358938,02-MAY-12,01-MAY-12,Abderrahmen,,fr,76.65.168.51,dlessard29@bell.net,15444836,000000124925521,1,1,"Quelqu'un qui comprend bien le français et qui le parle clairement,sans accent.
Le téléphone que j'ai fait vers 11hres,la femme avec qui j'ai fait affaire était arrogante et elle a même rit de moi,je l'ai entendu et elle m'a dirigé  vers Microsoft qui n'avait rien à voir dans mon problème.J'ai rappelé vers 1hre et le Abderrahmen n'a pas été mieux. Je suis très insatisfait de votre service à la clientèle.Engagez des gens qui sont capables d'aider les gens qui n'ont pas de diplôme en informatique,on n'a pas tous les talents dans la vie. ",1
358939,02-MAY-12,01-MAY-12,Sonia,,fr,64.229.48.39,breault.gaudet@bell.net,15443752,000000124923634,5,5,"72 heures de livraison car le 1 mai férié mais comprenable 
",5
358940,02-MAY-12,01-MAY-12,Houda,,fr,184.144.236.10,david-gregoire@sympatico.ca,15444568,000000124923475,4,4,,4
358941,02-MAY-12,01-MAY-12,Houda,,fr,174.92.187.88,dubejm56@bell.net,15444970,000000124926938,5,5,"La jeune fille française qui me parlait de Tunisie était absolument professionnelle, gentille et vraiment charmante.Son prénom est Houda. Merci pour son excellent service.",5
358942,02-MAY-12,30-APR-12,Wayne,,en,70.49.150.40,donbond1@sympatico.ca,15441912,000000124900075,3,,I was on the phone for over 1.5 hrs trying to get a answer to my question.I will not know if problem solved until I see my next billing.,4
358943,02-MAY-12,01-MAY-12,Pascal,,en,74.14.165.160,pvcorpuz@sympatico.ca,15449518,000000124931185,5,4,I was very satisfied with the service.,5
358944,02-MAY-12,26-APR-12,Prem,,en,76.67.20.182,lmjjba_price@sympatico.ca,15411792,000000124815898,3,3,had an person who could speak english clearly,4
358945,02-MAY-12,01-MAY-12,Asma,,en,70.26.221.180,jacquespoulin@bell.net,15446380,000000124921638,4,3,Nothing more. The problem was thati was<t able to access to my E.M. because my pc is set in 64 bits and i still have some 32 bits files.She explained theproblem and direct me to Microsoft wich did settle the problem. Thank you Asna. ,5
358946,02-MAY-12,01-MAY-12,Faouzia,,fr,67.68.195.77,gisele.andre@sympatico.ca,15445750,000000124920489,5,5,,5
358947,02-MAY-12,01-MAY-12,Divya,,en,174.95.140.168,himself51@sympatico.ca,15446048,000000124920571,5,5,Going through the procedures with the tape at the beginning..to get to the help we need is a pain...,5
358948,02-MAY-12,01-MAY-12,Joel,,en,50.100.51.227,mungcake@sympatico.ca,15448788,000000124923797,4,4,nothing,5
358949,02-MAY-12,01-MAY-12,Denise,,en,65.95.96.115,idow@sympatico.ca,15446184,000000124927720,5,5,Denise was fantastic and I would not have changed a thing . Thank you . Rena Drummond,5
358950,02-MAY-12,01-MAY-12,Moises,,en,67.68.48.66,marj.wilson@sympatico.ca,15448180,000000124921340,4,4,"He could speak a little slower and more
clearly.",4
358951,02-MAY-12,28-APR-12,Abdel basset,,fr,76.64.89.68,ggp@sympatico.ca,15430937,000000124866427,5,5,,4
358952,02-MAY-12,01-MAY-12,Alisia,,en,76.64.197.199,njeffers@sympatico.ca,15448936,000000124935280,5,5,,5
358953,02-MAY-12,25-APR-12,Houssemeddine,,fr,70.49.71.146,danielazodian@sympatico.ca,15399104,000000124812736,4,4,,5
358954,29-APR-12,27-APR-12,Zee,,en,70.29.64.91,spollock@sympatico.ca,15427794,000000124849842,1,1,"When a representative looks over the activity of your recent calls, the representative should begin with the most current activity. She began by commenting on old status information that, hopefully, had since been corrected. As a result, my anxiety level increased simply because, in context, I immediately assumed that the update requests that I had made had not yet even been documented never mind processed. Once I directed her to the most recent activity within the last day or so, this clarified the situation. I am still waiting for proper confirmation that I have gotten the increase in my data download limits. I did look on the web at my account but that too is way out of date as it refers to ""current"" as of October 1, 2009. Today is April 29, 2012. How ""current"" is that information? It is utterly useless for me to track my data download consumption.

Hence, your support, both by phone and online is a waste of time, out of date, and not any help whatsoever.",2
358955,29-APR-12,26-APR-12,Srinivasan,,en,174.88.11.74,cosalex@sympatico.ca,15407328,000000124837223,4,4,,4
358956,30-APR-12,28-APR-12,Anusha,,en,76.68.98.71,ddavid012@sympatico.ca,15430063,000000124875174,5,5,Cant think of anything at the moment.,4
359441,30-APR-12,26-APR-12,Julio,,en,184.145.130.41,vandyk@sympatico.ca,15416580,000000124831044,4,4,"Julio was very helpful but the female he passed me to was not so much.  When she promised to call back in 5 minutes it took her 1 1/2 hours.  Then a tech was booked and she called back and told me it was rescheduled.  There was no asking to change the time, I was told.  My problem was resolved when the tech came out the next day.  He was very helpful, polite and knowledgeable.",3
359442,30-APR-12,27-APR-12,Kais,,fr,76.64.109.206,jrmasson@sympatico.ca,15422964,000000124844899,4,2,Il fallait un technicien pour vérifier le signal.  Le tech est venu le lendemain. Merci.,4
359443,30-APR-12,24-APR-12,Matthieu,,en,74.14.140.47,ronwelch@sympatico.ca,15393786,000000124787342,5,5,"Nothing, in this case",4
359444,30-APR-12,27-APR-12,Mehdi,,fr,174.93.228.152,machaalamaison@sympatico.ca,15424226,000000124842670,5,,"De résoudre mon problème d'appels/boite vocale, textos + app BELL qui ne fonctionne pas du tout. 
Mais l'agent Jalil Rouayed m'a donné un excellent service et a essayé de tout faire pour résoudre mon problème. Le problème vient de BELL ",2
359445,30-APR-12,23-APR-12,Med nejib,,fr,70.51.15.25,bruno.rufiange@sympatico.ca,15367772,000000124759722,4,3,"Je travaille dans le domaine des TIC depuis plus de 30 ans. La connexion internet est tombée en panne sans raison. En début d'après-midi ce jour là, le voyant ""Internet"" était au vert comme à l'habitude. À mon retour à la maison, en fin d'après-midi, le voyant était éteint et celui ""DSL"" clignotait. Avant d'appeler, j'ai donc fait toutes le vérifications que votre préposé m'a demandé de refaire (ce que je peux comprendre). Mais, au final la solution à été de me transférer à un technicien de second niveau qui finalement a conclu de transférer mon dossier pour une visite à domicile. En fin de soirée le jour de mon appel (vers 22 h 30), le voyant était revenu au vert fixe sans que je n'ai rien fait. Après vérificatn de mon accès Internet, j'ai donc annulé le rendez-vous avec votre technicien le lendemain.Tout cela me laisse croire que le problème était de votre côté. Je serais currieux d'apprendre la cause de cette panne et si j'aurai droit à un crédit? Merci!",3
359446,30-APR-12,26-APR-12,Suresh kumar,,en,65.94.126.80,danpw@sympatico.ca,15407540,000000124835552,5,1,,5
359447,30-APR-12,27-APR-12,Edgardo,,en,74.15.96.35,hedley.j@sympatico.ca,15421782,000000124852627,4,3,was a virus before I call again will run my scanner-went through the steps of trying to get me connected had a lot of patience thank-you tried for a long time.,4
359448,30-APR-12,23-APR-12,Srinivas,,en,50.101.140.221,dave.cullen@sympatico.ca,15369216,000000124761487,3,4,getting the internet up sooner,3
359449,30-APR-12,24-APR-12,Ashwini,,en,65.93.178.235,daisybee@sympatico.ca,15385400,000000124769261,2,3,"You could have kept my current address up-to-date. The necessary part was sent to a previous address where I have not lived for over 5 years, so I had to wait a whole week for it.",2
359450,30-APR-12,28-APR-12,Aswathy,,en,174.89.53.98,swayk@sympatico.ca,15435687,000000124871109,4,,"re question 2
will not know if fixed until next bill",4
359451,30-APR-12,28-APR-12,Sylvain,,en,69.158.32.119,lenniebug@sympatico.ca,15432737,000000124862463,4,3,nothing,3
359452,30-APR-12,27-APR-12,Rohit,,en,184.151.61.112,bruceidylantz@sympatico.ca,15418776,000000124852179,4,5,Can't think of anything at the present.,5
359453,30-APR-12,29-APR-12,Mohd,,en,174.95.238.4,borgme@sympatico.ca,15437351,000000124883161,5,3,"Mohd was great and very helpful - over and above the call of duty.  Unfortunately, it was the Sympatico Sercurity Services software that was the problem and not compatbile with my new HP laptop.  Mohd spent quite a bit of time with me trying to find alternative free security software for me.  Very excellent customer service.  Thank you !  To improve my experience, I hope that Bell will resolve the compatability issues with the sympatico security software and HP laptops - and advise me once they have found a solution.",4
359454,30-APR-12,28-APR-12,Jason,,en,64.229.238.111,claudp@sympatico.ca,15429703,000000124877027,5,5,,3
359455,30-APR-12,29-APR-12,Pat,,en,65.95.82.94,colson1@sympatico.ca,15437733,000000124881531,2,2,"I called to update my service, based on your web page program pricing. New Customers get$27 a month for 6 months, and $99 credit for a router. 

I've been a loyal customer for several years - I had to ask to get a service that gives me twice the download speed and 10 times the upload speed and 10 gig a month more data - all that for less money per month and I had to ask for a price break on the router (finally offered at 1/2 price)

I should have been offered the upgraded service without asking, and should be offered the free router just like a new customer was. 

I still feel like as a loyal customer I'm being treated like a second class customer, but I'm not will to cancel my service go to cogeco for a year and then come back as a new customer and save more than $180. (Isn't that weird - I have to leave your service and come back a year later to get save money!)

Not happy - but having to live with it!
Clark Olson ",2
359456,30-APR-12,26-APR-12,Mohamed Amine,,fr,70.29.156.36,kartachentz13@bell.net,15411000,000000124835854,4,2,"finalement jai compris que mon probleme de vitesse internet cest a l'exterieur de mon residance,probleme tecnique en le resaux est la boite de connection qui ne garde pas le stabilite de vitesse.",3
359457,30-APR-12,27-APR-12,Kyle,,en,70.49.47.65,jakmoore@sympatico.ca,15422204,000000124842063,3,2,"Feel the Customers pain
We are calling because we have a problem
This is the second time this has happened.
I was told i would receive an email to confirm my interaction and a breakdown of what was discussed. I am still awaiting these email.",3
359458,30-APR-12,29-APR-12,Sriram,,en,65.95.82.94,colson1@sympatico.ca,15437735,000000124882277,1,1,"I called because my internet quit working. I waited 40 minutes to speak to a representative, only to walk me through the standard diagnostics, then transfer me to a level 2 tech. This person repeated steps done with the first rep, then said he would test my line and would call me back in 5 to 10 mins. I said I would wait on the line, but he insisted that he would call me. I waited an hour with now return call. I called back only to be told that our service was down in the area and it could be 24 hours. I was not provided an explanation as to why I wasn't given a call back!

Is it that hard to call a customer back after insisting that you will call me back!

Clark Olson
",1
359459,01-MAY-12,30-APR-12,Mauricio,,en,184.144.48.155,carol_kenney@sympatico.ca,15440756,000000124894688,5,5,,5
359460,01-MAY-12,30-APR-12,Juan,,en,184.147.198.13,dnhadland@sympatico.ca,15441862,000000124906170,5,5,Nothing....Person was knowledgeable and patient,5
359461,01-MAY-12,30-APR-12,Alvin,,en,64.231.24.19,focus77@sympatico.ca,15442462,000000124905320,3,3,,3
359462,01-MAY-12,30-APR-12,Jama,,en,184.144.71.222,dlangbroek@sympatico.ca,15441834,000000124898626,4,5,Given a rough estimate on how long it would take to call back. ,5
359937,03-MAY-12,24-APR-12,Romeo,,en,70.27.114.12,aandjwatson@sympatico.ca,15382898,000000124770635,5,5,,5
359938,03-MAY-12,02-MAY-12,Katherine,,en,174.93.46.177,c.rodriguez@bell.net,15450999,000000124950563,5,4,detailed explanation to caller about probem experience about how to resolve computer problem.,5
359939,03-MAY-12,26-APR-12,Edward,,en,184.148.64.3,mfyfe@bell.net,15412766,000000124829650,4,4,,5
359940,03-MAY-12,02-MAY-12,Kishore,,en,70.26.94.198,jbac@sympatico.ca,15453029,000000124952847,5,5,Everything was great.,5
359941,03-MAY-12,02-MAY-12,Chenrup,,en,74.14.106.120,dal.corran@sympatico.ca,15451473,000000124952384,4,4,,4
359942,03-MAY-12,30-APR-12,Khalil,,en,12.48.16.2,angelo002@sympatico.ca,15439806,000000124900212,5,3,"The service I received from the customer care rep. was excellent, but I am not still happy with internet, because when I signed the original contract I had unlimited usage then in 2009 they put a limit and I had either to accept or change provider. From 2009 to feb 2012, my monthly usage never went above 25 GB, but last month it jumped to 71 GB and this month it reached 48 gb. This is very strange because we have not changed the way we use the internet",3
359943,03-MAY-12,28-APR-12,Henry,,en,174.95.106.228,carms@sympatico.ca,15429425,000000124868006,4,4,,5
359944,03-MAY-12,02-MAY-12,Sushil,,en,174.95.184.19,bjscott@bell.net,15450813,000000124942917,4,5,"I was impressed by Sushil's thoroughness, courtesy and especially by the fact that he turned to someone else when his own expertise ran out.  Chris then made sure that a Bell technician arrived that morning.  i could not have asked for better service from any of the three men I encountered.",4
359945,03-MAY-12,02-MAY-12,Atiyah,,en,67.70.131.56,WilsonRMy@sympatico.ca,15450239,000000124955553,4,4,Atiyah was very courteaous and helpful.  I was pleased with the service I recieved in this instance.,3
359946,03-MAY-12,02-MAY-12,Linda,,en,24.235.242.10,cmwickett@bell.net,15451329,000000124943926,5,5,,1
359947,03-MAY-12,02-MAY-12,Pamela E,,en,76.71.8.163,karoelan.consulting@sympatico.ca,15453487,000000124951031,5,4,,5
359948,03-MAY-12,24-APR-12,Luis,,en,198.134.2.62,tmcrae@sympatico.ca,15395440,000000124791717,5,5,,4
359949,03-MAY-12,01-MAY-12,Megan,,en,74.15.46.213,cassvic@sympatico.ca,15443990,000000124927192,4,4,,4
359950,03-MAY-12,27-APR-12,Nawel,,fr,24.48.52.170,oligny.pascale@sympatico.ca,15425666,000000124841591,1,1,Être plus à l'écoute et donner plus de temps pour trouver l'origine véritable du problème.,1
359951,03-MAY-12,30-APR-12,Snehalatha,,en,70.31.98.220,bobmarg@sympatico.ca,15440414,000000124893278,5,5,,5
359952,03-MAY-12,30-APR-12,Will,,en,65.95.153.69,chirpychappies@sympatico.ca,15440982,000000124910302,2,2,"Coould not send or receive e mail
would not accept my password, tch gave me
a temp and told me to enter new one, which I did.ask him to clear help to clear all my deleted mssges, they are still there.
At top of my screen is now clear and 
I have no way of sending, forwarding or
deleting mssges,",4
359953,03-MAY-12,02-MAY-12,Tim,,en,174.93.170.59,charpentier.4@sympatico.ca,15451189,000000124952580,4,4,Nothing to change,5
359954,03-MAY-12,02-MAY-12,Sabrine,,fr,174.88.164.64,jarecr@sympatico.ca,15453011,000000124949433,4,4,"Si vous regardez l'historique de nos appels vous verrez que nous avons appelé très souvent ces 3 derniers mois.Il parait que finalement la solution a été trouvée grace à Sabine de l'assistance technique internet.Ce n'est qu'elle qui a constaté que les données n'étaient pas conformes.Finalement,j'espère que la solution est vraiment trouvée cette fois ci.Je réclame compensation pour perte d'usage d'un produit pour lequel j'ai payé",4
359955,03-MAY-12,01-MAY-12,Ravi,,en,70.49.80.79,paulvanzadelhoff@bell.net,15449236,000000124930619,4,3,,4
359956,03-MAY-12,17-APR-12,Preethi,,en,76.68.49.219,gofar@bell.net,15313543,000000124638138,5,3,,5
359957,03-MAY-12,01-MAY-12,Sudhakar,,en,69.159.3.81,armand.vincent@sympatico.ca,15443238,000000124929635,5,4,nothing,5
359958,03-MAY-12,02-MAY-12,Martin,,en,174.93.82.9,cynthialalla@bell.net,15451427,000000124942472,4,4,,5
359959,03-MAY-12,02-MAY-12,Hassiba,,fr,76.65.171.19,batman16@sympatico.ca,15450711,000000124951684,5,5,,4
359960,03-MAY-12,02-MAY-12,Emna,,fr,70.52.22.250,janinealfieri@sympatico.ca,15452999,000000124945409,4,2,C'était un problème qui ne pouvait être résolu immédiatement je pense.,4
359961,03-MAY-12,01-MAY-12,Phillip-Michael,,en,70.27.1.109,haymanproductions@sympatico.ca,15445968,000000124927801,5,5,"Gord was extremely helpful and I can't think of anything he could have done better!
Nancy Hayman",5
359962,03-MAY-12,02-MAY-12,Tara,,en,70.54.240.75,irwin_97@sympatico.ca,15452855,000000124949100,5,3,Supposed to get e-mail on how to set up e-billing---still have not rec'd.,4
359963,03-MAY-12,02-MAY-12,Jennifer,,en,76.70.84.27,dor-vic@sympatico.ca,15451811,000000124948920,5,5,not a thing 10 out of 10,5
359964,03-MAY-12,02-MAY-12,Luis,,en,70.51.205.251,flb@sympatico.ca,15452157,000000124950368,4,4,automated voice at beginning of my call---let's talk to a human voice.,5
359965,03-MAY-12,02-MAY-12,Temsu,,fr,70.26.33.78,leviss@sympatico.ca,15453839,000000124954193,5,4,"Bell devrait avoir de meilleurs prix pour sa clientèle. Des années d'expérience aurait dû permettre à votre entreprise d'avoir une meilleur gestion humaine au lieu (de fractionner vos services pour maximiser vos profits) de tout mettre sur un profit qui se perdra au fils des années de toute façon. Bell est de loin un des plus onéreux dû à sa gestion moderne qui fait fausse route dans tous les pays. 
BELL fût un fleuron il y a deca quelque années, la plus belle entreprise au monde selon moi!",4
359966,03-MAY-12,02-MAY-12,Marouen,,fr,76.64.112.207,denisecaron165@sympatico.ca,15451681,000000124947814,1,1,,
359967,03-MAY-12,01-MAY-12,Susan,,en,174.89.40.243,lefebour9@sympatico.ca,15447536,000000124929621,4,4,Easier access to a rep.,4
359968,03-MAY-12,27-APR-12,Rym,,fr,76.71.227.228,c.bergeron888@bell.net,15418852,000000124842250,2,1,ajustement  de mon compte et avoir des agents qui savent ce qu'ils peuvent faire ou non et non nous transferer a une autre departement afin de regler le dit probleme.  J'ai passe deux heures a parler a un et l'autre dept et personne ne savait a qui la responsabilite ...,2
359969,03-MAY-12,02-MAY-12,Henry,,en,174.91.82.3,jkc1668@bell.net,15453213,000000124949227,5,5,"Nothing; as Henry was so very polite, knowledgeable and efficient I was absolutely satisfied.",5
359970,03-MAY-12,01-MAY-12,Martina,,en,174.95.71.246,kiddy@bell.net,15447276,000000124932167,4,5,nothing  everything  is  alright,5
359971,03-MAY-12,01-MAY-12,Djouaihia,,fr,216.209.225.62,jblab@sympatico.ca,15446498,000000124931891,4,5,"mieux m'expliquer ce que nous avions à faire, car au début je ne comprenais pas mais mon mari est venu et lui a finit pas comprendre ce qu'il nous demandait.merci",5
359972,03-MAY-12,02-MAY-12,Bochra,,fr,65.94.12.140,and.sanschagrin@sympatico.ca,15450485,000000124946902,5,5,"J'ai communiqué avec le service internet le matin même et m'ont dit que ke problème provenait de leur côté et était censé me rappeler le soir et ne l'ont pas fait, ces moi qui à été obliger de les rappelées.",3
358442,05-MAY-12,04-MAY-12,Mohamed Achref,,fr,65.94.7.167,raylu11@sympatico.ca,15464054,000000124991132,1,1,Avoir du personnel compétent pour régler les problèmes.  Ca fait plus d'une semaine et notre problème n'est toujours pas pas réglé,1
358443,05-MAY-12,04-MAY-12,Judith,,en,70.26.140.46,feb27@sympatico.ca,15458058,000000124999185,5,5,Excellent service and knowledge of your system!,5
358444,05-MAY-12,04-MAY-12,Udale,,en,174.91.46.236,halcorr@sympatico.ca,15458890,000000124994623,5,5,,5
358445,05-MAY-12,04-MAY-12,Bumi,,en,174.91.146.181,vanhouten@bell.net,15466454,000000124991378,5,5,,3
358446,05-MAY-12,04-MAY-12,Emna,,fr,65.93.125.48,l.litchman@sympatico.ca,15460914,000000124993390,2,2,m'aider a solutioner mon probleme,2
358447,05-MAY-12,04-MAY-12,Sarra,,fr,67.70.69.213,rlabbejroy@sympatico.ca,15464398,000000125002871,5,5,,3
358448,05-MAY-12,04-MAY-12,Houssemeddine,,fr,174.88.84.175,lilianeclement@sympatico.ca,15461200,000000124992112,5,5,a tout les mois je dois appeler aux sevices afin d'augmenter la vitesse est ce normale j'aimerais que la vitesse soit plus stable et que n'ai pas besoin de vous appeler et d'avoir un service qui ce m'est a ralentir merci,3
358449,05-MAY-12,04-MAY-12,Melvin,,en,70.29.236.203,cystcyr@sympatico.ca,15456868,000000125010613,4,4,,5
358450,05-MAY-12,04-MAY-12,Ibtissem,,fr,76.67.159.213,luc.genest2@sympatico.ca,15461474,000000124994794,5,5,Impossible de faire mieux. Le service a été impeccable.,5
358451,05-MAY-12,04-MAY-12,Victor Gabriel,,en,69.158.66.191,rchar92627@sympatico.ca,15464098,000000124999083,5,5,he did everything that as needed and done very well and quickly!,5
358452,05-MAY-12,04-MAY-12,Afef,,en,70.29.236.203,cystcyr@sympatico.ca,15456870,000000125010072,1,1,"The connection was lost between the representative and myself.  As she had my number, I thought she would call back.  She didn't...which is why I made a second call. This is not the first time this happens to me. Considering how long we have to wait to get a rep on the phone and the length of time it takes once we do get one, a call back should be standard practice when the line is cut for one reason or another. Now when I called back, I had to wait to ""maintain my calling priority"" and start explaining my problem all over again. That is annoying.",4
358453,05-MAY-12,04-MAY-12,Alvaro,,en,70.49.177.202,bwoods@bell.net,15456038,000000125007662,4,4,Representative's english hard to understand,5
358454,05-MAY-12,04-MAY-12,Sylvie,,fr,70.30.251.254,dlegault24@bell.net,15457454,000000124992788,4,4,"un autre conseiller, il y a près d'une semaine m'avait dit qu'on me donnait le premier mois gratuit,  j'ai dû insister fort pour me faire comprendre.  ",4
358455,05-MAY-12,04-MAY-12,Christianne,,en,184.145.208.240,dorinjulian@sympatico.ca,15457542,000000124993865,5,5,,5
358456,05-MAY-12,04-MAY-12,Mohamed,,fr,64.19.73.10,rodu@sympatico.ca,15464544,000000124994729,4,4,,5
358457,05-MAY-12,04-MAY-12,Edward,,en,70.31.105.30,wnclare@sympatico.ca,15466794,000000125009414,2,2,"wasn't helpful.  Didn't appear to be interested in my problem.  It involved sporatic access to Google.  Said it wasn't Bell's problem and said I should contact Google.  When I asked him how should I do this, he said he didn't know.  Asked to speak to a supervisor and after an extended wait I hung up.   ",
358458,05-MAY-12,04-MAY-12,Pavan,,en,74.14.94.17,ivanjackson@sympatico.ca,15459340,000000125000150,5,5,"Nothing else, he was great and very frirndly. ",5
358459,05-MAY-12,04-MAY-12,Suresh,,en,65.92.45.45,itokmit@sympatico.ca,15459332,000000124993040,4,4,,5
358460,05-MAY-12,04-MAY-12,William,,en,76.64.120.67,dale.libbey@sympatico.ca,15456928,000000124998603,1,1,1st call Thursday tech decided to send a Modem to me. New modem does not work. Level 2 tech was to call back. No call Not resolved. Considering Eastlink as an alternative to Bell,1
358461,05-MAY-12,04-MAY-12,Alvaro,,en,76.64.205.217,yvtrivest@sympatico.ca,15467000,000000125002087,5,4,Nothing,4
358462,05-MAY-12,04-MAY-12,Divya,,en,70.49.193.76,ronrodman@sympatico.ca,15464612,000000125011644,4,4,All good,5
358463,05-MAY-12,04-MAY-12,Umesh,,en,174.91.101.19,stanmuise@sympatico.ca,15465588,000000124998102,2,2,Fix my explorer problem,5
358464,05-MAY-12,04-MAY-12,Rohith,,en,184.147.22.56,mariod1@sympatico.ca,15461974,000000124990998,3,3,She was aggressive when I questioned the extra $2.00 charge when I agreed to a contract this past  January.,4
358465,05-MAY-12,04-MAY-12,Anne,,en,70.26.51.180,dwswilkinson@sympatico.ca,15457690,000000124996783,5,5,"Nothing, the service was great!",5
358466,05-MAY-12,04-MAY-12,Orlando,,en,50.101.155.199,dpturvey@sympatico.ca,15457588,000000124996484,5,5,,3
358467,05-MAY-12,04-MAY-12,Ibtissem,,fr,70.31.220.210,jem06@sympatico.ca,15459802,000000125003126,5,5,par téléphone sais tres bien ,5
358468,05-MAY-12,04-MAY-12,Silvia,,en,76.69.19.124,larsonh@bell.net,15461012,000000124992926,3,4,"shown some empathy! I was expressing my frustration in not being able to access the internet, send e-mails etc because my 2 1/2 week old niece was at Sick Kids with a serious problem. Although I mentioned it twice there was no acknowledgement from your rep. A small issue perhaps - but very important to me. Lack of YOUR service was creating a very emotional problem for me - I was in a cul-de-sac.As far as my answer to number one above - I would more accurately say 'higher than 'somewhat', lower than 'very'. And it was resolved - but I lost the internet again soon after. By following the previous steps myself I was able to restore it - what's going on with that?",3
358469,05-MAY-12,04-MAY-12,Balaji,,en,174.95.138.129,kennoble@sympatico.ca,15460674,000000124999910,5,5,nothing,5
358470,05-MAY-12,04-MAY-12,Hamdi,,fr,174.93.243.4,dgagne000@sympatico.ca,15457322,000000125005350,5,5,rien mëme la personne qui ma parler avait un bon francais ,5
358471,05-MAY-12,04-MAY-12,Partha,,en,69.158.129.62,m_power@sympatico.ca,15461652,000000125003538,5,5,"In this instance, Partha resolved my problem, guided me along, explained what had happened, and how to avoid it in the future.  My call earlier did not resolve the problem, as the tech did not seem to know how to guide me.",5
358472,05-MAY-12,04-MAY-12,Anne,,en,65.95.136.189,j.rottman@sympatico.ca,15459406,000000124999566,4,3,Representatives need to speak clearly and fluently especially if they have an accent.,4
358473,05-MAY-12,04-MAY-12,Leni,,en,69.156.6.206,rdcudney@bell.net,15464114,000000124999102,5,5,,5
358474,05-MAY-12,04-MAY-12,G Benj,,en,206.53.144.130,marsh_l@sympatico.ca,15462034,000000125009075,5,5,,5
358475,05-MAY-12,04-MAY-12,Aymen,,fr,184.145.180.118,jeanpierregodbout@sympatico.ca,15459770,000000125002721,3,3,"C'était mon deuxième apel pour le même problème en 5 jours.Le premier intervenant m'a semblé beaucoup plus efficace.J'atend la venue d'un technicien ce matin chez moi.
Rien n'est réglé pour le mom,ent",4
358476,05-MAY-12,04-MAY-12,Jyotsna,,en,70.24.17.221,gini.sutherland@sympatico.ca,15458572,000000124991416,5,5,I have no suggestions.,5
358477,05-MAY-12,04-MAY-12,Mamta Tank,,en,76.66.135.66,getsmart@sympatico.ca,15458486,000000124990060,5,5,,5
358478,05-MAY-12,04-MAY-12,Patrick,,en,70.49.44.78,sueandroy@sympatico.ca,15465714,000000125001691,5,4,provide adirect line to technical assistance,4
358957,30-APR-12,29-APR-12,Priyojoy,,en,50.101.51.99,chivon@sympatico.ca,15437629,000000124882565,5,5,,5
358958,01-MAY-12,30-APR-12,Houssemeddine,,fr,67.68.81.100,fcharbonneau6@sympatico.ca,15442388,000000124893484,4,4,"J'ai été tres satisfaite des services de Bell, j'ai meme recu le nouveau modem en un peu plus de 24 h soit le 1 er mai vers 14.00 h .  Merci",5
358959,01-MAY-12,30-APR-12,Nebgha,,fr,69.157.175.170,alain.foisy@sympatico.ca,15439582,000000124894039,4,4,"C'est bien comme ça,javais un problème et il a été résolu.Merci.",5
358960,01-MAY-12,28-APR-12,Timothy,,fr,174.92.89.34,claude.bedard@bell.net,15429685,000000124871637,1,1,J'ai encore le meme probleme. Je ne peux envoyer de courriels.,3
358961,01-MAY-12,27-APR-12,Sudheer,,en,70.50.35.211,jandjprop@sympatico.ca,15422262,000000124843673,1,1,email still not working,2
358962,02-MAY-12,27-APR-12,Danielle,,en,65.92.155.226,hakob@sympatico.ca,15421690,000000124851614,4,4,,4
358963,02-MAY-12,01-MAY-12,Sofien,,fr,76.69.177.84,mgr.thibodeau@bell.net,15448464,000000124930997,5,5,,5
358964,02-MAY-12,01-MAY-12,Amir,,fr,74.12.220.110,jacques.lalibertee@sympatico.ca,15446366,000000124923471,5,4,,4
358965,02-MAY-12,01-MAY-12,Hassen,,fr,65.92.252.252,cmartine77@bell.net,15444278,000000124931951,4,5,,4
358966,02-MAY-12,01-MAY-12,Kanishka,,en,70.31.98.16,drjardine@sympatico.ca,15444940,000000124930527,3,5,"Ijust wanted to sign uip for e-billing but waited an hour for service so hung. Then I went back in discrimionately went to internet, got a technician frl""India"" he was very knowledgeable but took a t least 2 hours to resolve and get  a prpoper usename and password that was acceptable This should have only taken five minutes, get with it Bell. May I have a response re this please my e-mail drjardine@sympatico.ca",3
358967,02-MAY-12,01-MAY-12,Suresh,,en,174.92.81.14,krismcgee@sympatico.ca,15447346,000000124925589,5,5,,5
358968,02-MAY-12,01-MAY-12,Martin,,en,67.71.16.41,charlenebutler@sympatico.ca,15444112,000000124918305,3,1,,4
358969,02-MAY-12,01-MAY-12,Kevin,,en,184.146.137.46,a.clarke.boyce@sympatico.ca,15442780,000000124928687,4,5,,5
358970,02-MAY-12,01-MAY-12,Rene Jose,,en,65.93.217.92,mcgeejc@sympatico.ca,15448348,000000124931561,4,4,,4
358971,02-MAY-12,01-MAY-12,Aquiles,,en,184.145.76.199,ddlong@bell.net,15444642,000000124919396,2,4,I would be a much happier customer if I could understand the representative if they where Canadian and did not have such a strong accent very hard to understand,3
358972,02-MAY-12,01-MAY-12,Ali,,en,65.95.47.120,dandankimonos@sympatico.ca,15444468,000000124928821,5,5,,5
358973,02-MAY-12,01-MAY-12,Ferdaous,,fr,174.91.18.191,julien.brousseau@sympatico.ca,15447024,000000124936734,5,2,"J'aimerai que le tecnicien me rapelle.
Après 6 heure
Merci
",5
358974,02-MAY-12,01-MAY-12,Melvin,,en,74.198.9.189,prsoper@sympatico.ca,15449496,000000124926642,1,1,A terrible experience.  I have had to call several times for the same problem and have talked to bell many times.  Melvin insisted we retrace the issues when he would have a history of the issues.  He had no care or appreciation for my longstanding frustration .  His recommendations were the same old and did not fix my Internet issues.  I'm seriously evaluating a switch to a different Internet provider given my previous attempts to resolve issues with my Bell service and this experience with Melvin.,1
358975,02-MAY-12,01-MAY-12,Vikram Aditya,,en,74.14.15.247,kitneys@bell.net,15447302,000000124917688,5,5,Nothing excellent knoledgeble and patient with a computer neophite,5
358976,02-MAY-12,01-MAY-12,Zouhair,,fr,173.176.139.43,linepare@sympatico.ca,15447652,000000124928510,1,1,"Comprendre mon point de vue , et connaitre le système de facturation, j'avais l'impression de parler une autre langue!!!!",
358977,02-MAY-12,01-MAY-12,Mohamed,,fr,174.93.241.220,polinox@bell.net,15449462,000000124927153,2,4,Vendeur moins aggressif,2
358978,02-MAY-12,01-MAY-12,Mamta Tank,,en,69.159.4.252,clbodley@sympatico.ca,15444258,000000124918313,5,5,undecided,5
358979,02-MAY-12,01-MAY-12,Malek,,fr,76.69.175.31,gigibout@sympatico.ca,15445702,000000124925950,5,4,,5
358980,02-MAY-12,01-MAY-12,Philip,,en,76.69.100.148,joprendek@sympatico.ca,15446876,000000124921721,4,4,I find it difficult to understand some of the agents.,3
358981,02-MAY-12,02-MAY-12,,,en,74.14.243.138,,,,1,1,Not put me on hold for half and hour...I need to discuss with someone regarding my e-mail. It keeps going down and were not sure why. We cannot have this as a company running non stop with e-mails. ,1
358982,02-MAY-12,01-MAY-12,Domnic Francis,,en,76.67.124.187,maxxum@sympatico.ca,15448316,000000124920261,5,5,,5
358983,02-MAY-12,01-MAY-12,Yazhini,,en,67.70.130.138,ltchenel@sympatico.ca,15447812,000000124925778,5,5,The person was hard to understand due to the heavy accent. Numbers especially. I am hard of hearing and need clarity in the other persons speech.,5
358984,02-MAY-12,01-MAY-12,Dawood,,en,70.24.175.11,martnson@sympatico.ca,15448244,000000124918971,5,5,Nothing!,4
358985,02-MAY-12,01-MAY-12,Mohamed,,en,76.64.103.25,jason.hallett@sympatico.ca,15446466,000000124927539,4,4,Have Mohamed deal with more customers. I was impressed on what he showed me and told me. After talking to him I installed what he told me and now my Internet is working on this laptop. ,3
358986,02-MAY-12,01-MAY-12,Darwin,,en,65.95.168.89,john.carcasole@sympatico.ca,15446828,000000124926269,5,5,The handling of my issue was treated promptly and professionally.,5
358987,02-MAY-12,01-MAY-12,Hajer,,fr,174.94.108.38,mjharel@sympatico.ca,15448640,000000124927219,4,4,,4
358988,02-MAY-12,30-APR-12,Edgardo,,en,74.15.59.235,dave_carol@sympatico.ca,15441454,000000124907070,5,4,everything was very professional and well spoken...,5
358989,02-MAY-12,01-MAY-12,Bry,,en,50.100.189.169,jessicail@sympatico.ca,15446624,000000124920763,3,3,,
358990,29-APR-12,27-APR-12,Mohamed Amine,,fr,70.54.44.150,jacrit@sympatico.ca,15422180,000000124841005,4,4,,5
358991,29-APR-12,27-APR-12,Zeineb,,en,65.95.33.229,m.lazarus@sympatico.ca,15424178,000000124843915,5,4,,5
358992,29-APR-12,28-APR-12,Tejaswvi,,en,174.91.76.113,egmurray@sympatico.ca,15430455,000000124876822,,,I did not make this call on the date and time noted. Please investigate if my email address has been compromised.,
358993,29-APR-12,28-APR-12,Med Amine,,fr,70.48.27.200,madeleinebrassard@sympatico.ca,15433063,000000124875063,5,5,,5
358994,30-APR-12,29-APR-12,Alex,,en,67.71.95.26,allen.montgomery@sympatico.ca,15436903,000000124880661,5,5,the wait time for a technician,4
358995,01-MAY-12,30-APR-12,Ahmed,,fr,184.145.213.105,chantal.baron049@sympatico.ca,15440922,000000124902753,1,1,avoir une personne qui connait au moins l'informatique pour aider quand on a besoin.  Rien n'a fonctionné avec cette préposée qui semblait n'avoir aucune expérience,4
358996,01-MAY-12,30-APR-12,Houda,,fr,184.145.213.105,chantal.baron049@sympatico.ca,15440924,000000124901847,4,4,,4
358997,01-MAY-12,27-APR-12,Houda,,fr,65.94.177.42,gerard@bell.net,15421278,000000124846141,5,5,,4
358998,01-MAY-12,30-APR-12,Luis,,en,69.157.20.158,bwkola@sympatico.ca,15440624,000000124900520,5,5,I went to the Bell store in CArlingwood  tiger help and the clerk Darin was  very helpful and solved my problems completely,5
359463,01-MAY-12,30-APR-12,P Senthil,,en,174.91.64.112,dckim@bell.net,15441538,000000124891209,5,5,,5
359464,02-MAY-12,01-MAY-12,Marwen,,fr,70.31.221.136,m.ethier@bell.net,15447906,000000124926155,3,2,"J'éprouve depuis 1 mois et demi des problèmes constants avec mon service internet haute vitesse (qui ne l'est plus)cela coincide étrangement avec les vérifications du réseau en vue de la fibre optique télé, laquelle j'attendais depuis longtemps, mais là je commence à me poser de sérieuse questions à ce sujet.Nous avons éprouvé des problèmes fréquents avec notre ligne téléphonique également et là c'est mon internet qui coupe à tout moment, on me le reconfigure et ça dure quelques heures et je le perd encore, je viens de clavarder avec un très gentil Thierry qui semble avoir réglé mon problème puisque je suis en mesure de répondre à votre sondage, j'espère que cette fois ça va rester car j'ai Vidéotron qui me contacte régulièrement et je commence à pencher même si je préfèrerais demeurer avec Bell.  En tous cas je paye assez cher un service Internet haute vitesse que je n'ai à peu près pas pû utiliser depuis presque 2 mois.  Merci de votre attention  Marthe-Lise Ethier",
359465,04-MAY-12,02-MAY-12,Domnic Francis,,en,65.92.3.178,cmmor@sympatico.ca,15451325,000000124950627,5,5,,5
359466,04-MAY-12,01-MAY-12,Tshering,,en,174.91.128.64,melandcal@sympatico.ca,15448404,000000124929516,5,2,TSHERRING was to call me on may 042012. HE WAS VERY KIND. Bell need more staff like TSHERRING.,2
359467,04-MAY-12,28-APR-12,Mohamed,,fr,142.83.138.7,manonfrigon@bell.net,15433147,000000124874805,3,2,"Le conseiller a été très correct.
C'est la qualité de notre service internet qui est très ordinaire.
Ça marche, ça ne marche pas.
Nous sommes franchement déçus.",
359468,04-MAY-12,27-APR-12,Radhika,,en,76.64.1.72,joleary@bell.net,15422866,000000124844233,4,4,"Radhika  was helpful. Howwever, my experience with Bell regarding your method of payment and how Bell went about it leaves much room for improvement. As you can see from the records, I have been with Bell my entire life. Unfortunately, this leaves me with a bad experience with Bell.",2
359469,04-MAY-12,28-APR-12,Jonathan,,fr,64.229.75.131,guindon.mario@sympatico.ca,15431137,000000124867374,4,4,,5
359470,04-MAY-12,30-APR-12,Akrem,,fr,67.68.65.61,andreecharbonneau7@sympatico.ca,15439770,000000124896049,3,2,"J'ai essayé de m'inscrire à la facture électronique, n'ai pas réussi.  Ai parlé à Akrem, tel que mentionné ci-dessus.  N'avons pas réussi.  Akrem m'a dit qu'il transmettait mon dossier à un spécialiste et que ce dernier m'enverrait un courriel mais que cela prendra quelque temps.  Ai oublié de demander combien de temps et je veux savoir si mon co. est ouvert ou pas.
La veille, j'ai prolongé un abonnement à un magazine et me suis inscrite à une
association sans problème.  Pourquoi, cela n'a pas fonctionné avec Bell?  Je crois que Bell devrait faciliter les choses pour les clients moins habiles.  J'attends une réponse de votre part et vous remercie de votre attention. ",3
359471,04-MAY-12,16-APR-12,Mohamed,,fr,76.67.84.4,chachacmoi@bell.net,15296058,000000124598197,1,1,mon internet débarque tout le temps encore probleme a vous de me le dire,1
359472,04-MAY-12,20-APR-12,Nader,,fr,70.53.135.127,michelgi@sympatico.ca,15353494,000000124703892,4,4,,4
359473,04-MAY-12,02-MAY-12,Zeineb,,en,184.144.147.64,jverner@sympatico.ca,15453451,000000124948173,5,5,"I would have hoped for the service to have been rendered as requested on April 4, without my having to call so many times to solve the very many problems created by Bell. All Bell reps were polite and courteous even, yet mostly ineffective in providing the simple service requested (i.e. cancel my phone and internet lines in Ottawa and create new ones in Gatineau, as of May 1rst). Zeineb (XZ893) was however refreshingly effective to resolve the fact my order for internet services was nowhere to be found on your system for May 1rst, as requested. The technician Guillaume Dubé (C61623), came twice on May 1rst, a first time at noon and again after two - my move took longer than expected, and thank you Bell for accepting that he comes back, after I explained the issues I had vbeen experiencing since April 5 -,connected the phone and created a new outlet. A second technician, Dan (50192) came on May 4 to install the internet and correct the issue with noise on the phone line.
Many thanks to Zeineb and Dan for making sure I receive the service requested and that everything works well.
I hope for Bell that my poor experience with Bell since April 5 (my phone line was cut on Aprilas well as my internet service, after I called Bell on April 4 of my move from Ontario to Quebec on May 1 (confirmation B44W85T4). It took till April 18 to recover the full service after many wanderings. I was even called much prior to the move by a technician who was, he said, looking to install a new outlet at my new address, before the May 1 move date...)is an exception rather than the rule. I suspect however Bell is experiencing data base issues on work requested, work done, etc, unless Bell reps are not properly trained in it's use (even on May 4th, where I had been asked to call Bell when I come back from a medical appointment, to inform Bell that I was home and that the technician could come to hook up the internet - Thank you Zeineb! - the rep I spoke to when I called said the technician had not yet come. Yet he had..., he said. 

A concerned long term client,

Johanne Verner",3
359474,04-MAY-12,02-MAY-12,Ivan,,en,184.148.112.41,malcolm.king@sympatico.ca,15454161,000000124943403,5,4,Nothing comes to mind. I was quite satisfied with the exchange with the customer care representative,5
359475,04-MAY-12,20-APR-12,Med Amine,,fr,174.93.191.116,christine101@sympatico.ca,15348314,000000124696063,1,3,"lors de mon premier appel pour signaler le probleme j aurais aimer qu on le regle mais ca pris trois appels et le delai a ete tres long avant de resoudre mon probleme. et a chaque appel vous n etiez pas capable de voir mes infos de plus j ai perdu au moins 4 hrs de temps au téléphone avec votre personnel , de plus j expliquais que mon routeur ne fonctionnait plus ca pris trois appels pour le faire comprendre de plus pas eu de service internet durant 8 jours et des retards pour les travaux de mes adolescents a la polyvalente...",2
359476,04-MAY-12,30-APR-12,Naveen,,en,76.68.91.42,bmalone000@sympatico.ca,15440376,000000124907401,4,4,,4
359477,04-MAY-12,30-APR-12,Hridesh,,en,76.68.91.42,bmalone000@sympatico.ca,15440378,000000124894447,4,4,,4
359478,04-MAY-12,29-APR-12,Juan,,en,74.15.31.3,andree.morris@sympatico.ca,15436963,000000124886048,5,5,,5
359479,30-APR-12,25-APR-12,Andrew,,en,174.88.2.237,james.meredith@sympatico.ca,15401776,000000124800322,4,4,I didn't have internet for 2 days before I called. In total I was not able to get online for 7 days. So my comment would be to have a speedier resolution to the problem.,4
359480,30-APR-12,28-APR-12,Hssen,,fr,174.93.133.49,luciesen@sympatico.ca,15432931,000000124869775,5,5,Non rien de plus.  Cette fois-ci mon problême a été résolu,5
359973,03-MAY-12,01-MAY-12,Elyes,,fr,174.92.182.109,alain.bol@sympatico.ca,15442948,000000124936816,5,5,,5
359974,03-MAY-12,27-APR-12,Aymen,,fr,70.48.18.42,arcand.c@bell.net,15418068,000000124850974,4,5,,4
359975,03-MAY-12,02-MAY-12,Ben Mahmoud,,fr,76.71.226.63,leveilleandre@sympatico.ca,15453837,000000124943339,5,5,rien du tout j'ai trouvé que tout était correct mais ce qui m'impressionne le plus c'est que mes problèmes sont résolus à partir de la Tunisie.,4
359976,03-MAY-12,01-MAY-12,Gloria,,en,64.231.1.95,pal.herd@sympatico.ca,15449102,000000124928766,5,5,"Nothing, Gloria was a great help, thanks",5
359977,03-MAY-12,02-MAY-12,Steve,,en,64.231.49.253,george.gregorian@sympatico.ca,15452355,000000124943280,4,4,,5
359978,03-MAY-12,02-MAY-12,Alberto,,en,70.31.15.115,acobham@sympatico.ca,15450285,000000124943257,4,5,,5
359979,03-MAY-12,02-MAY-12,Sarra,,fr,70.29.193.76,lmfournier@sympatico.ca,15453929,000000124944053,5,4,,5
359980,03-MAY-12,02-MAY-12,Casey,,en,174.88.202.151,allois@sympatico.ca,15450437,000000124948344,4,4,same as previous survey,
359981,03-MAY-12,02-MAY-12,Eric,,fr,74.12.229.117,2fgplante@sympatico.ca,15450093,000000124942822,5,5,"C'EST BIEN, VOTRE CONSEILLER EST TRES CLAIR ET PRÉCIS EN SE QU'IL DIT .JE LE FILLICITE .SI BELL EXÉCUTE CE QUE LE CONSEILLER MA DIT( PRIX ET ENTENTE) BRAVO",4
359982,03-MAY-12,02-MAY-12,Diana,,en,70.55.29.127,ghdennie@sympatico.ca,15452409,000000124944587,5,5,nothing,4
359983,03-MAY-12,02-MAY-12,Elmer,,en,174.94.11.211,f.waelz@sympatico.ca,15452069,000000124947302,5,5,cannot think of any. excellent customer service,5
359984,03-MAY-12,02-MAY-12,Julie,,en,174.94.11.211,f.waelz@sympatico.ca,15452071,000000124954805,5,5,excellent,5
359985,03-MAY-12,02-MAY-12,Lobna,,fr,70.29.168.137,danypapineau@sympatico.ca,15451541,000000124944349,1,1,"Vos prix internet, lorsqu'on dépasse notre limite mensuelle, sont exorbitants. J'étais avec Bell pour mon plan de cellulaire pendant 14 ans et je vous ai quitté en janvier car vos prix étaient abusifs. Fido est beaucoup mieux et beaucoup plus abordable pour un forfait illimité, ce qui n'était pas le cas avec mon forfait cellulaire Bell. Je m'apprête à vous quitter pour l'internet pour la même raison car vous abuser de vos clients en pensant que vous avez le monopole et qu'ils sont coincés avec vous. Désolé, ce n'est pas le cas, j'ai déjà trouvé beaucoup mieux ailleurs. Avec mon plan cellulaire et internet, vous venez de perdre des revenus de plus de 2000$ par année avec un seul client et j'en parle à tous mes amis. Merci de m'avoir enfin ouvert les yeux.",1
359986,03-MAY-12,02-MAY-12,Jose,,en,184.147.118.148,laithdawod@sympatico.ca,15453725,000000124951843,1,1,"Bell should update its website with the correct customer service phone numbers, yesterday I called to fix my Internet issue as usual the guy answered is from Fibe Tv while he shall be Fibe Internet, he was so lazy to connect me with fibe Internet then when I insist he transferred me to a guy who closed the line after asking him if he can help with fibe Internet or not, any way this issue became very annoying to me I shall spend alot of time whenever I have an issue, unfortunately I am seriously reconsidering my loyal relation with Bell.",1
359987,03-MAY-12,01-MAY-12,Amir,,fr,70.51.201.254,androlet@sympatico.ca,15443136,000000124924512,3,5,la personne qui m'a répondu était difficile à comprendre,4
359988,03-MAY-12,02-MAY-12,Emmanuelle,,en,76.64.134.13,705jaycee@bell.net,15450105,000000124944615,5,5,"Nothing at all.

Emmanuelle was very helpful indeed and, in my opinion went out of her way to resolve the problem professionally and quickly.",5
359989,03-MAY-12,02-MAY-12,Rod,,en,65.95.22.238,frank_ercul@sympatico.ca,15452209,000000124955455,5,5,,5
359990,03-MAY-12,02-MAY-12,Insaf,,fr,67.68.192.162,himaltec@sympatico.ca,15452733,000000124948433,5,5,,3
359991,03-MAY-12,02-MAY-12,Makram,,fr,174.94.127.100,charlot5@sympatico.ca,15451185,000000124948893,5,5,j'ai trouver tres compétent,5
359992,03-MAY-12,02-MAY-12,Christine,,en,76.64.22.195,bsilverstein@sympatico.ca,15450959,000000124944716,5,5,I actually talked to someone in Canada...amazing!,3
359993,03-MAY-12,19-APR-12,Uzair,,en,184.144.26.248,ghardyman@bell.net,15339210,000000124668849,4,3,,5
359994,03-MAY-12,01-MAY-12,Peter,,en,184.144.74.233,bsthomson@bell.net,15443848,000000124925295,5,5,,5
359995,03-MAY-12,02-MAY-12,Ibtissem,,en,64.229.44.59,ccbanff@sympatico.ca,15451117,000000124944381,3,1,TALKING TO SOMEONE WITH A HEAVY FOREIGN ACCENT ON TECHNICAL MATTERS IS JUST NOT WORKING GUYS.YOUR MBPS SPEED IS WAY TOO SLOW.TOTAL WAIT TIME TO TALK TO SOMEONE (TOTAL 1/2 HOUR IS RIDICULOUS),1
359996,03-MAY-12,02-MAY-12,Pavan,,en,70.51.72.74,jodomoore@sympatico.ca,15453281,000000124951277,5,5,The representative was very helpful and able to resolve the problem promptly. I was completely satisfied with the service. Thank you.,5
359997,03-MAY-12,01-MAY-12,Jeff,,en,74.198.87.37,david.williams24@sympatico.ca,15444576,000000124929194,3,2,"This is not a complaint with respect to the telephone person......he did the best he could.
n this day and age it is beyond comprehension that you cannot speak to one person with regard to all the services we get from Bell in order to determine if we are getting the most efficient package for our time in life.
Instead, we must spek to one dept for cellular, one for home phone and one for intenet.
I am also a shareholder and must say I am appalled at the lack of customer orientation of this company. There should be a management shakeup.
Also, if you live out of country for part of the year and want to contact bell......the only number on the web-site is 310-Bell. Try dialing that from Florida.
You better clean-up your act. No wonder the stock languishes.

David M Williams
905-679-3109
416-735-6700",1
359998,03-MAY-12,02-MAY-12,Mohamed,,fr,74.12.163.207,manon.barre@sympatico.ca,15454185,000000124948627,5,5,,5
359999,03-MAY-12,02-MAY-12,Tony,,en,70.50.35.131,irmatrottier@bell.net,15452847,000000124949620,5,5,Nothing more could have been done I was completely pleased with the young man's patience with me.,5
360000,03-MAY-12,02-MAY-12,Alexandre,,en,70.29.66.41,evelynboyde@bell.net,15452055,000000124951734,1,1,if you check on my chart you will see how many times i phoned in for help .i was told by 2 of your technician to take my computer out to a technician.i did take it to geek .they plug it in and said there is nothing the matter with my computer .i again got in touch with bell and told what i was told .they sent out a technician his id b60657and he found a break in the line and he was a nice fellow .i feel you people should pay for the32.77 i had to pay the geek people for checking my computer and for not having internet for 2weeks i have been very upset for what your people put me through for that 2weeks i do want to thank the young man that was here may2and got me hocked up ,3
360001,03-MAY-12,02-MAY-12,Karen,,en,70.27.56.60,adobronyi@sympatico.ca,15450313,000000124944573,1,1,"After waiting at least 20 minutes or more on the telephone, the tech. person said she could not help, because she felt my request was internal to my laptop.  At least she could have offered a little empathy.",2
358479,05-MAY-12,04-MAY-12,Shyam,,en,70.30.111.254,steve.toner@sympatico.ca,15465656,000000124992724,4,1,"we need to separate the mannerisms and competency of the customer service rep & technician from the technical aspect.
we are very pleased with the customer service rep and technician however the problem has not been resolved.  The problem is that our internet service is intermittent.  This is extremely frustrating.  We seem to have a chronic problem with static on the phone line which happens whenever it rains.  I believe that this static is the cause of the problem.  However being intermittent it seems that you are having a problem resolving the issue.  I have called in regarding this issue on April 28, May 4 & May 5. Perhaps this problem needs to be resolved by those who handle the phone line service.  My wife & I are contemplating Bell Fibe TV however are sceptical that it would be reliable when the internet is so unreliable. I would like to see this problem resolved and am receptive to somebody calling to discuss this shortcoming further. 
Mr. Steve Toner
905-278-4933",2
358480,05-MAY-12,04-MAY-12,Leah,,en,70.27.41.70,rnoble_3@sympatico.ca,15464428,000000124996556,4,4,"Initial Cust. SVC rep. should have acknowledge my frustration with a simple ""I understand"". When I let her know it wasn't her personally but I wanted a SUP her response could have been, something like ""that's ok"", ""sure"", ""absolutely"".  etc.  
Product...  Get better than basic internet out in Amherstburg area. ",4
358481,05-MAY-12,04-MAY-12,Wissem,,fr,174.91.228.81,fode@sympatico.ca,15458120,000000125008050,4,4,,5
358482,05-MAY-12,04-MAY-12,Luis,,en,174.95.52.110,bill_angie@sympatico.ca,15455696,000000124998737,5,5,Everything  was  done  well.,5
358483,05-MAY-12,04-MAY-12,Mohamed,,fr,76.69.205.112,andrgamache_28@sympatico.ca,15455060,000000124998046,3,4,,4
358484,05-MAY-12,04-MAY-12,Saifeddine,,fr,76.69.205.112,andrgamache_28@sympatico.ca,15455062,000000124993317,5,5,"Super efficace et super gentille et très compétente.Un gros merci a cette damw.
André Gamache",5
358485,05-MAY-12,01-MAY-12,Luis,,en,70.54.82.88,ISpike@bell.net,15442669,000000124924458,5,5,"nothing the gentleman wasvery helpful and had lots of patences with me he when slow and i could understand every word her spoke to me. the best service i have every had from bell 
",5
358486,05-MAY-12,04-MAY-12,Mohamed,,fr,70.55.120.53,foisy.associes@sympatico.ca,15458122,000000125008391,5,5,Ce technicien est un plus pour Bell..Il a réglé mon problème et était très courtois...,5
358487,05-MAY-12,04-MAY-12,Joelle,,en,184.144.25.25,viateurh@sympatico.ca,15466490,000000125009907,5,5,Joelle was a very good spokesperson for Bell.  I did need to listen very carefully as her voice is very soft.,5
358488,05-MAY-12,04-MAY-12,Edgar,,en,70.53.28.156,hermerc@bell.net,15459044,000000125009315,4,5,,4
358489,05-MAY-12,04-MAY-12,Philip,,en,50.101.49.243,jehumphrey@sympatico.ca,15459800,000000125005063,4,3,"Philip was very helpful, tried different avenues to resolve my inquiry, but wasn't able to completely resolve the issue. I was assured that no one else could get info from my account without my password. ",4
358490,05-MAY-12,04-MAY-12,Vaishnavy,,en,76.69.28.210,ruth.carson010@sympatico.ca,15464734,000000124993216,5,5,,5
358491,05-MAY-12,04-MAY-12,Omar,,fr,65.92.250.155,colette_boulanger@sympatico.ca,15456694,000000124994549,2,,"me montrer où trouver l'information sur internet:comme on se fait dire n'importe quoi dans les services à la clientèle, je dois valider à nouveau avant de passer la commande",3
358492,05-MAY-12,04-MAY-12,Luis,,en,70.50.179.234,har.bar@sympatico.ca,15458916,000000124995442,4,4,,5
358493,05-MAY-12,04-MAY-12,Erick,,en,64.231.128.170,mdore002@sympatico.ca,15462330,000000124998511,4,4,,3
358494,05-MAY-12,04-MAY-12,Maher,,en,24.235.211.230,karugiandirangu@sympatico.ca,15460554,000000125008626,1,1,,1
358495,05-MAY-12,23-APR-12,Chiraz,,fr,74.15.137.57,regalinog@bell.net,15378908,000000124743035,4,5,,5
358496,05-MAY-12,04-MAY-12,Jalel Eddine,,fr,184.145.212.119,raymond.baribeau@bell.net,15464060,000000125001617,4,3,"Votre représentant n'était pas capable de repartir mon service INTERNET. Ce dernier affichait ROUGE sur mon modem.
On m'a dit qu'un conseiller de Bell me contacterait dans 24 heures. Ca fait présentement 21 heures et l'INTERNET vient de repartir. Je crains que ça devienne un problême intermittent.",4
358497,05-MAY-12,04-MAY-12,Udale,,en,174.88.169.98,nscripa@sympatico.ca,15463190,000000124996349,1,1,"Same old problem 
no solution",1
358498,05-MAY-12,04-MAY-12,Karthika,,en,184.151.61.79,justin.mcghie@sympatico.ca,15460434,000000125006381,1,1,"When you say you will call back to fix the problem, do that!! still without Internet day # 5!!

Thanks Bell I won't be back as a customer!!",1
358499,05-MAY-12,04-MAY-12,Neila,,fr,70.29.189.90,dianep45@sympatico.ca,15457384,000000124992794,5,,je perds encore ma ligne internet. Ca fait 2 fois ce matin et la journée n'est pas finie,3
358500,05-MAY-12,04-MAY-12,Sarra,,fr,70.53.140.24,denisdns1@sympatico.ca,15457248,000000124996502,5,1,"Je voulais augmenter la vitesse internet, mais le service Fibe n'est pas encore disponible dans la région. Je songe sérieusement à changer de fournisseur internet. Cela n'a rien à voir avec la préposée à qui j'ai parlé, qui n'a pu qu'expliquer la situation.",3
358501,05-MAY-12,04-MAY-12,Mir,,en,184.148.89.50,jpapineau@sympatico.ca,15460290,000000124995555,5,4,,4
358502,05-MAY-12,04-MAY-12,Vladimir,,en,174.92.140.170,ehampton@bell.net,15457800,000000124998665,5,3,Nothing i figured it out myself,4
358503,05-MAY-12,04-MAY-12,Rahim,,en,174.91.140.154,silva17@sympatico.ca,15465352,000000125001113,1,2,"Be more effective and professional. When it comes to sell a product, everything works fine and fast, but, to solve a problem everything changes,the service became slow and the customer service not helpful.",2
358504,05-MAY-12,04-MAY-12,Bernard,,en,74.14.116.210,amin.ebrahim@sympatico.ca,15454950,000000124995272,4,5,Could have been faster,4
358505,05-MAY-12,04-MAY-12,Vijayashanti,,en,76.70.48.199,impactoffice@sympatico.ca,15459282,000000125012038,5,5,,5
358506,05-MAY-12,04-MAY-12,Kais,,fr,67.71.15.183,josephetrita@sympatico.ca,15460248,000000124996969,5,5,"Bonjour Rien de plus Bell toujour un service professionel et j'en parle a mes amis  
Merci a M. KAIS tres professionel",5
358507,05-MAY-12,04-MAY-12,Zishan,,en,70.48.1.177,len.bellamy@sympatico.ca,15461114,000000125009549,5,5,The problem resolved was created by a previous tech. service rep. Consequently when the problem was resolved yesterday I received approx 7 weeks of back e-mail I missed due to the what the rep did previously.,3
358508,05-MAY-12,04-MAY-12,Houda,,en,67.70.160.64,JosePeteCat.ca@sympatico.ca,15454372,000000124998909,5,3,"well i talked to two different people a lady from she said was from tunisia,,,,very very good and very helpful and a man from? but both people very good at their job and very understandable,,,not the one i had the night before kind of a macho know it all person wich i had to terminate the conversation...",5
358509,05-MAY-12,04-MAY-12,Alvaro,,en,74.14.96.143,bf8@sympatico.ca,15455644,000000125009785,5,5,,5
358999,01-MAY-12,30-APR-12,Luis,,en,70.49.114.11,cngray@sympatico.ca,15441142,000000124908013,5,5,"Luis hooked up my email, which was wonderful.",4
359000,01-MAY-12,30-APR-12,Elsy,,en,70.27.68.92,chris.lappin@sympatico.ca,15441005,000000124893625,4,4,have your customer service rep talk slower,4
359001,01-MAY-12,29-APR-12,Basker,,en,184.144.20.49,hbelmont@bell.net,15438907,000000124887127,5,5,"
not a thing!!",5
359002,01-MAY-12,23-APR-12,Rebeca,,en,174.88.23.165,hugh.t@sympatico.ca,15372298,000000124766105,5,5,,5
359003,02-MAY-12,01-MAY-12,Oliver,,en,70.26.45.172,jvennos@bell.net,15447064,000000124929921,5,5,nothing,5
359004,02-MAY-12,01-MAY-12,Akrem,,fr,70.26.15.249,brilou@sympatico.ca,15443792,000000124934711,5,5,"Problème compliqué mais résolu, excellent service. ",5
359005,02-MAY-12,01-MAY-12,Susan,,en,70.26.44.210,alecw@sympatico.ca,15442976,000000124936082,1,1,"Our complaint was regarding billing , we are almost at the the point of donating the $100.00 to Bell's coffers to get away from dictatorial customer service , I don't remember agreeing to your one 
sided agreement , please resolve this problem , we are very unhappy",1
359006,02-MAY-12,01-MAY-12,Michelle,,en,70.31.107.168,jimpaul@sympatico.ca,15446680,000000124930575,5,5,Very good experience. The Operator was very pleasant and very helpful.,5
359007,02-MAY-12,01-MAY-12,Siobhan,,en,50.101.67.204,bevfoubert@sympatico.ca,15443554,000000124921009,4,4,,5
359008,03-MAY-12,01-MAY-12,Luis,,en,64.231.195.180,perchn@bell.net,15449298,000000124924082,5,5,nothing...did great,5
359009,03-MAY-12,01-MAY-12,Jeff,,en,64.231.183.48,markanneauger@sympatico.ca,15448202,000000124931092,1,1,"This isn't really just about Jeff...it's mostly about Bell.  I had already explained the issue to others.  There was something wrong with our internet connection...instead of working with that premise...the assumption was it was our error & too bad!! PAY,PAY,PAY.  I'm tired of paying for a service I was lied to about & lost a better service because of it.  Now I do nothing but spend my precious time calling you & paying more.
We've been with bell for 30 years but the last few years have been lies & costs to us.....we are done.",1
359010,03-MAY-12,02-MAY-12,Mary,,en,70.54.112.152,gcozens@sympatico.ca,15452339,000000124955327,5,5,,5
359011,03-MAY-12,02-MAY-12,Emmanuelle,,fr,174.94.125.191,gilles.laperriere@sympatico.ca,15452431,000000124948958,5,5,Rien. Continuez d'offrir un excellent service..,5
359012,03-MAY-12,02-MAY-12,Kaouther,,fr,174.94.125.191,gilles.laperriere@sympatico.ca,15452433,000000124943251,5,5,Rien. Continuez d'offrir un excellent service...,5
359013,03-MAY-12,01-MAY-12,Mathieu,,fr,76.71.170.13,jyleb@bell.net,15447076,000000124928703,4,4,,5
359014,03-MAY-12,27-APR-12,Miroslav,,en,69.157.46.93,svm640@sympatico.ca,15428076,000000124857566,5,5,When the new receiver was connected I could have been told if that happens what I could have tried before calling.It was somthing simple.,5
359015,03-MAY-12,02-MAY-12,Celine,,en,174.94.16.233,dfellis@bell.net,15451713,000000124949675,5,5,nothing,4
359016,03-MAY-12,25-APR-12,Kristen,,en,50.101.52.25,bud.powell@sympatico.ca,15398190,000000124800864,,1,Hire more competent employees,1
359017,03-MAY-12,25-APR-12,Marcus,,en,50.101.52.25,bud.powell@sympatico.ca,15398188,000000124802690,1,1,"Hire Competent employees.This one only gave bad advice. 
On my previous comment I was mistaken. I forgot the call was a complaint  regarding a charge for a modem which shouldn't have been made which was cacelled by Kisten. As usual I had to pay for the mistake and am waiting for the correction which I regard as stupidy on your part for which I should be reimbursed.",1
359018,03-MAY-12,02-MAY-12,Emna,,fr,76.71.198.207,carole.melancon@bell.net,15451049,000000124946827,1,1,Dites moi pourquoi mon modem peut fonctionner sur la prise du sous-sol et non sur la prise dans la cuisine,
359019,03-MAY-12,02-MAY-12,Mohamed Ahmed,,fr,184.144.181.10,lipigon@sympatico.ca,15453887,000000124949800,5,1,"je trouve désolant que vous fassiez payer pour recevoir vos factures papier, ceux qui n'ont pas inernet  devront payer ainsi que d'autres comme moi qui veulent les factures à la maison !   ",
359020,03-MAY-12,02-MAY-12,Ivan,,en,184.145.12.154,chris_08@sympatico.ca,15451223,000000124943245,4,3,The individual was good. ,3
359021,03-MAY-12,01-MAY-12,Carlos,,en,67.71.147.124,andrewburns@sympatico.ca,15443130,000000124936174,4,4,,5
359022,03-MAY-12,28-APR-12,Shroff,,en,174.91.4.61,jill.boyd@sympatico.ca,15431877,000000124877211,4,4,"The guy on the phone in India was absolutly fantastic in taking my son through the steps and should be congratulated. He was amazing.Pat in on the back for me. installing the new part took two days. Im not sure yet if I can asnwer phone while my boy is on line. ""Does Bell Care"" Thanks",3
359023,03-MAY-12,02-MAY-12,Naoufel,,fr,76.69.175.24,dpage@bell.net,15451845,000000124948876,4,4,Non tout est ok,5
359024,04-MAY-12,02-MAY-12,Claude,,en,69.157.36.228,jack.hould_1@sympatico.ca,15452907,000000124947575,5,5,Technicians are there to work.,5
359025,04-MAY-12,01-MAY-12,Denise,,en,65.93.53.249,rolf7@sympatico.ca,15450006,000000124929725,4,5,,5
359026,29-APR-12,27-APR-12,Charles,,en,70.54.10.198,pafortier@sympatico.ca,15425770,000000124852676,5,5,,5
359027,29-APR-12,18-APR-12,Jihene,,fr,174.95.248.227,m.dufort@sympatico.ca,15329794,000000124642629,3,2,"J'ai expliqué au technicien que j'avais un problème «intermittent» et il ne semblait pas comprendre le sens de ce mot car il me disait: «maintenant, ça fonctionne ? ». C'est frustrant.",3
359028,29-APR-12,18-APR-12,Mehdi,,fr,174.95.248.227,m.dufort@sympatico.ca,15329796,000000124654396,3,2,"Encore une fois, le technicien semble incapable de régler un problème «intermittent»...",3
359029,29-APR-12,27-APR-12,Gopinath,,en,174.92.13.103,leolen@bell.net,15423728,000000124846432,5,5,,3
359030,29-APR-12,26-APR-12,Brian,,en,174.89.169.181,atasciotti@sympatico.ca,15405856,000000124818763,2,2,Communication between departments,1
359031,29-APR-12,28-APR-12,Mithila Maraj,,en,174.89.67.245,brianhale@sympatico.ca,15429297,000000124864787,1,1,Provide me with support CANADIANS DOING THEIR JOB IN CANADA.  HELP ME to get knowledgable people on your support team.,1
359032,29-APR-12,28-APR-12,Chantal,,en,64.228.210.76,rtpugh@sympatico.ca,15434933,000000124869580,1,1,"some empathy from the operater would have gone along way
The call was to terminate soliciting phone calls from BELL.  I have requested twice now that they be terminated.  In future I will complain to CRTC",1
359033,29-APR-12,28-APR-12,Alexandre,,fr,50.100.144.33,destinee1@sympatico.ca,15430163,000000124862653,5,5,rien,5
359034,29-APR-12,26-APR-12,Luis,,en,74.14.148.62,dmbm@sympatico.ca,15408000,000000124821965,3,1,Provide a better internet sevice.I have been with Bell many years and this is the first time Iam ready to switch internet and tv sevice. Other companies can supply a faster sevice for the same or less price.,1
359035,29-APR-12,25-APR-12,Neira,,fr,174.92.216.241,les.berlannes@sympatico.ca,15403430,000000124797349,4,4,Un deuxième appel a été nécessaire au service technique pour régler le problème. Toutes les personnes ont été très gentilles et très attentionnées. ,4
359481,30-APR-12,26-APR-12,Huu,,en,70.24.104.38,ragztime@sympatico.ca,15414360,000000124820313,1,1,could not speak English got rude and i hung nup,1
359482,30-APR-12,28-APR-12,Edgar,,en,184.146.77.240,s.marier@sympatico.ca,15434995,000000124876311,5,4,i was satisfied with answers thank you,5
359483,30-APR-12,26-APR-12,Ashish Prabhu,,en,70.24.104.38,ragztime@sympatico.ca,15414362,000000124826595,5,5,spoke well was efficient,5
359484,30-APR-12,29-APR-12,Kevin,,en,67.71.6.57,doyle1.marie@sympatico.ca,15438181,000000124883341,3,3,"acknowledgement that Bell was aware of a recent spate of ""spam"" or ""virus"" emails like I had been describing. ",5
359485,30-APR-12,22-APR-12,Oscar,,en,184.151.61.173,lloyd.janis@sympatico.ca,15361822,000000124733394,4,4,"The last person I talked to was very helpful.  Other people I talked to which amounted to about 4, where helpful to a degree.  I never did get the whole story from one person.  As an example,I talked to an ""unplugged"" person and asked to have that service cancelled.  She said not a problem but did not tell me my internet address was also cancelled.  Thankfully, the last person I talked to was ableto retrive my address but just in time. ",3
359486,30-APR-12,27-APR-12,Eric,,en,69.157.121.205,steve.bebenek@sympatico.ca,15427922,000000124856603,5,5,,5
359487,30-APR-12,29-APR-12,Aymen,,fr,70.53.142.72,clovia@sympatico.ca,15437715,000000124884907,5,5,Rien,5
359488,30-APR-12,27-APR-12,Luis,,en,65.94.213.249,b.schwenker@sympatico.ca,15418216,000000124846766,5,5,,4
359489,30-APR-12,28-APR-12,Eric,,fr,174.91.235.161,hamcar@sympatico.ca,15431197,000000124872777,5,1,"nous sommes le 30 avril et mon problème n'est toujours pas résolu, j'ai fait un appel le 29 avril et on me mentionne qu'il y a toujours un problème avec votre serveur afin que je puisse télécharger les service de sécurité de Bell,on me mentionne qu'on va me rappeller lundi en fin de journée pour voir si le problème persiste",3
359490,30-APR-12,28-APR-12,Sudhakar,,en,174.88.80.34,petergc@sympatico.ca,15434329,000000124877326,5,5,,5
359491,30-APR-12,25-APR-12,Karen,,en,70.29.124.164,lornebrown@sympatico.ca,15403626,000000124797241,4,5,a little better comand of english,4
359492,30-APR-12,24-APR-12,Samuel,,en,74.14.42.191,eelke@sympatico.ca,15386352,000000124782860,1,1,Customer care representative should be able to properly converse in English. Spoke to fast and accent was to heavy.,2
359493,30-APR-12,25-APR-12,Obe,,en,174.92.80.75,j-weber@sympatico.ca,15401616,000000124802329,5,4,Have more people in Canada answering the phone.,4
359494,30-APR-12,29-APR-12,Xenia,,en,174.91.81.40,duffypixi@sympatico.ca,15438241,000000124882840,4,4,"You could have had our service restored on time after our return from vacation! The service was to be on, effective Apr. 25th. We have cancelled our service as of May 30th.having given our 30 day notice.",2
359495,30-APR-12,26-APR-12,Alisia,,en,67.68.139.28,denomme400@sympatico.ca,15407852,000000124817267,5,5,,4
359496,30-APR-12,27-APR-12,Samson,,en,174.91.73.192,ann.otter@sympatico.ca,15417966,000000124842681,5,5,"I prefer that a Live Person answered the phone when I made the initial call to Bell for help.  I do not like answering questions by a robot.


 ",5
359497,01-MAY-12,26-APR-12,Hedi Sadek,,fr,76.67.152.210,isabelle.bedard@sympatico.ca,15409878,000000124832360,4,4,,4
359498,01-MAY-12,30-APR-12,Mariem,,fr,70.30.207.253,beland_39@sympatico.ca,15440178,000000124903074,5,5,rien,5
359499,01-MAY-12,30-APR-12,Amine,,fr,76.65.101.218,acarya.mkt@sympatico.ca,15439470,000000124892990,4,3,,4
359500,01-MAY-12,30-APR-12,Ramzi,,fr,70.50.164.236,atanguay36@bell.net,15439968,000000124899742,5,5,"Rien de mieux,et à chaque occasion je dis que Bell n'est plus ce qu'il était il y a 3 ou 4 ans.",5
359501,01-MAY-12,30-APR-12,Seifeddine,,fr,174.94.73.138,cdetrd@sympatico.ca,15440864,000000124910267,5,5,,5
359502,01-MAY-12,30-APR-12,Tabetha,,en,76.65.18.35,bstapley@sympatico.ca,15440588,000000124903476,5,4,Not much!,5
359503,01-MAY-12,30-APR-12,Omar,,fr,70.29.136.201,bobino_fortier@sympatico.ca,15440412,000000124895427,5,5,satisfait votre employer as ete courtoit et ma aider a installer ma messagerie avec une simplicite pour lui merci ,5
359504,01-MAY-12,30-APR-12,Madhu,,en,70.42.29.3,dancewithme@sympatico.ca,15441358,000000124898090,5,5,I think nothing could have been done better. The tech support specialists was spot on.,5
359505,01-MAY-12,14-APR-12,Nandhini,,en,70.53.36.136,lorraine.penney@sympatico.ca,15282930,000000124574928,5,5,calling in and trying to reach a tv technican was very hard to get.  Finally I was connected with Chris and he was fantastic.  Helped take away the frustration of all that punching # trying to reach someone.,4
359506,01-MAY-12,30-APR-12,Deepika,,en,174.94.16.184,angeloverhead@sympatico.ca,15439816,000000124909806,4,4,She did help me and got me running again but am still having a few issues and not sure how to make it better....,3
359507,01-MAY-12,30-APR-12,Darwin,,en,76.67.105.220,MAUREENGALE@sympatico.ca,15439304,000000124894618,5,5,nothing I was completely satisfied,3
359508,01-MAY-12,29-APR-12,Jose,,en,174.89.111.144,deis@bell.net,15438007,000000124884575,5,4,i know of nothing ,5
359509,01-MAY-12,28-APR-12,Jayne,,en,64.229.78.86,johnwb@sympatico.ca,15432063,000000124870392,2,2,i should have not been chareged in the first place and and was not completly sure what i was going to recieve in the next billing ready to go to cable,1
359510,01-MAY-12,30-APR-12,Nizar,,fr,174.92.172.212,cannele@sympatico.ca,15440694,000000124904046,4,5,,4
359511,01-MAY-12,29-APR-12,Kumar,,en,204.101.237.139,gentilej@sympatico.ca,15438663,000000124883547,5,5,,5
359512,01-MAY-12,30-APR-12,Chad,,en,64.231.89.164,billandcarrol.long@sympatico.ca,15440314,000000124907352,2,4,It took 45 minutes and was transferred through five different people before my query was answered.,2
359513,01-MAY-12,30-APR-12,Ahmed,,fr,76.67.167.93,barre.pouliot@sympatico.ca,15440092,000000124907427,5,3,"J'ai du rappeler ce matin pour reparler à un autre technicien pour rétablir le système à nouveau, on acceptait plus mon mot de passe.",5
359514,01-MAY-12,29-APR-12,Sriram,,en,76.64.133.123,d.woodliffe@sympatico.ca,15437837,000000124882755,5,5,"it couldn't be resolved completely because I did not know how to use the keyboard on my brand new iPAD -my grandson had to go out before he explained it to me. I mistakenly thought I could do it myself, - wrong!",5
359515,01-MAY-12,26-APR-12,Ahmed Ramy,,fr,70.55.164.157,g.brochu1@sympatico.ca,15408880,000000124831047,1,1,"J'attends toujours le changement dans mon compte pour le payer. Vous deviez enlever le montant du modem 99,00",2
359516,01-MAY-12,27-APR-12,Romeo,,en,174.95.218.24,dennis.bayley@sympatico.ca,15419950,000000124845784,5,5,,5
359517,29-APR-12,27-APR-12,Linda,,en,76.64.196.77,d.edwards2@sympatico.ca,15419552,000000124851939,5,5, ,5
359518,29-APR-12,28-APR-12,Manel,,fr,69.157.190.32,des.mado@sympatico.ca,15430155,000000124870765,5,5,Je ne vois pas nécessité d'amélioration.  Même excellent service qu'auparavant.,5
359519,29-APR-12,28-APR-12,Sherwin,,en,70.27.140.244,sherylpirie@bell.net,15435311,000000124864971,4,4,,4
359520,29-APR-12,27-APR-12,Etienne,,en,76.69.67.203,froncille@sympatico.ca,15421046,000000124840405,5,5,,5
360002,03-MAY-12,02-MAY-12,Nouha,,fr,184.144.150.246,daniel.gervais009@sympatico.ca,15451489,000000124942513,4,4,"aucun changement,tout c'est bien déroulé",4
360003,03-MAY-12,02-MAY-12,Kim,,en,174.91.118.97,ckeppel@sympatico.ca,15451267,000000124942725,5,5,Was expertly handled,5
360004,03-MAY-12,02-MAY-12,Hemavathi,,en,184.144.61.198,anne.fedun023@sympatico.ca,15450541,000000124942996,5,4,"have  an operator in Canada not out of
the country.  times that I could not
understand her.",4
360005,03-MAY-12,30-APR-12,Manel,,fr,76.71.227.214,clairetancrederaymond@bell.net,15441056,000000124893184,4,5,"plusinfo ds votre courriel .genre si je prend ca cela n,engage a ca et cela coute ca pour ma part pas ces infos pas de continuite je ferme",3
360006,03-MAY-12,28-APR-12,Cesar,,en,69.158.80.161,sylvia.sly@sympatico.ca,15435717,000000124872260,2,4,"Listen to what I was trying to tell you before transferring me 4 or 5 times and then, once again I had to call back a couple times to get the problem resolved. If i get time today I will call the billing department to credit me back for the last month, when I didn't have service. Too much passing the buck around there.This is not an isolated incident. I have comment so many times with no response. As you know I have already pulled my home phone service after many years. Internet, mobile and TV will be next if things are better. I am tired of being given the run around and wrong information. With the millions Bell makes hire staff who know what they are talking about. I could go on but you get the drift. Not one of your happy Bell clients.",1
360007,03-MAY-12,01-MAY-12,Elsy,,en,174.93.48.212,gnouisser@bell.net,15445772,000000124920103,5,5,"technical support is execellent, billing is terrible.",4
360008,03-MAY-12,02-MAY-12,Sylvain,,fr,174.92.239.39,gaebaril@sympatico.ca,15452279,000000124951140,5,4,,5
360009,03-MAY-12,02-MAY-12,Meriem,,fr,64.231.238.22,daniel.desrosiers5@sympatico.ca,15451487,000000124952977,4,5,"Je suis satisfait,rien de plus tout était parfaits pour moi

Merci",5
360010,03-MAY-12,02-MAY-12,Edwin,,en,67.70.162.253,jswright@bell.net,15453417,000000124946522,5,5,nothing comes to mind,5
360011,03-MAY-12,02-MAY-12,Denise,,en,184.144.23.211,allan0015@sympatico.ca,15450433,000000124945627,5,5,,5
360012,03-MAY-12,02-MAY-12,Alex,,en,76.71.102.68,jollymiller@sympatico.ca,15453335,000000124947078,5,5,,5
360013,03-MAY-12,02-MAY-12,Patricia,,en,65.95.48.91,daveandcathie@sympatico.ca,15451564,000000124944183,4,4,it was slow getting the transaction number once I agreed to go ahead with the new plan,4
360014,03-MAY-12,02-MAY-12,Naziha,,fr,67.71.69.12,guybrouillard@sympatico.ca,15452597,000000124946568,5,4,,4
360015,03-MAY-12,02-MAY-12,John,,en,174.88.154.14,jack013@sympatico.ca,15452913,000000124952022,4,3,,4
360016,03-MAY-12,02-MAY-12,Maggie,,en,76.67.114.167,bucchand@sympatico.ca,15450971,000000124948899,1,1,Connect with me sooner. I waited for 5 minutes and then hung up the phone.,1
360017,03-MAY-12,02-MAY-12,Sarra,,fr,142.83.138.6,SIMARD.JEANLOUIS@sympatico.ca,15450221,000000124948692,5,5,Tout a été excellent !,5
360018,03-MAY-12,02-MAY-12,Andrea,,en,70.29.131.103,ginnen@sympatico.ca,15452443,000000124945313,4,2,"Andrea was very helpful and transferred me to someone (Pauline) who was also very helpful.  I thought the issue was resolved when our download speed was increased by the technician (who was also very helpful), but when we checked again later on in the day the download speed had dropped back down. So at this point we are not happy with our Bell internet service. ",3
360019,03-MAY-12,02-MAY-12,Rahul,,en,184.147.232.126,johnhorsley@sympatico.ca,15453327,000000124947487,5,5,The 2 guys that were here did a great job and I wish every Bell employee was like them. I have nothing bad to say about the performance yesterday that they did.,5
360020,03-MAY-12,02-MAY-12,Moses,,en,174.92.62.172,dean.jones@sympatico.ca,15451617,000000124950550,5,5,NOTHING,5
360021,03-MAY-12,02-MAY-12,Maria,,en,70.31.12.243,leunghcw@sympatico.ca,15453829,000000124954030,3,4,The language of the technician is edifficult to understand.,4
360022,03-MAY-12,02-MAY-12,Christopher,,en,70.54.155.98,lbonde@sympatico.ca,15453781,000000124951202,4,4,Your tech rep. said I had to make changes with my internet company- which i did & all was resolved.,5
360023,03-MAY-12,01-MAY-12,Hourry,,fr,70.26.197.147,jmveilleux@sympatico.ca,15446744,000000124922443,5,5,Très difficile de faire mieux. Votre représentant Horry à été très aidant prenant soin de me donner totale satisfaction.  Bravo pour un bon travail et Merci,5
360024,03-MAY-12,02-MAY-12,Leni,,en,70.26.159.181,jd_01@sympatico.ca,15453055,000000124948834,5,5,great asset you have in leni,5
360025,03-MAY-12,02-MAY-12,Stephan,,en,76.64.29.118,bascar@sympatico.ca,15450703,000000124948582,1,1,I'm still receiving old e-mail messages (which I've deleted on my home computer on my iPhone ,2
360026,03-MAY-12,01-MAY-12,Pedro,,en,74.14.163.28,da.heise@sympatico.ca,15444442,000000124924748,5,4,nothing,5
360027,03-MAY-12,02-MAY-12,Domnic Francis,,en,70.49.176.5,bdmathers@sympatico.ca,15450724,000000124947684,5,5,everything was o.k.,5
360028,03-MAY-12,30-APR-12,Rym,,en,12.48.16.2,angelo002@sympatico.ca,15439808,000000124901000,4,4,,4
360029,03-MAY-12,02-MAY-12,Ben Mahmoud,,fr,65.92.86.166,ginette.bijou@sympatico.ca,15452441,000000124946863,1,1,Une meilleure écoute serait appréciée au lieu de nous interrompre constamment afin d'essayer de nous vendre quelque chose sans pour autant régler nos problèmes.  C'est très frustrant... L'image du Bell est en train d'en souffrir.,
360030,03-MAY-12,02-MAY-12,Mohammed Zaid,,en,65.92.196.36,dsmythe@bell.net,15451861,000000124952861,4,4,,4
360031,03-MAY-12,02-MAY-12,Luis,,en,184.148.149.32,dieter.wolf@sympatico.ca,15451747,000000124948497,5,5,nothing,5
360032,03-MAY-12,27-APR-12,Sarra,,fr,24.48.52.170,oligny.pascale@sympatico.ca,15425668,000000124842344,1,1,"Le conseiller a commandé un modem, après qu'on lui ait dit que le fil était encore bon, après avoir essayé ailleurs; aujourd'hui le 3 mai, il paraît que le modem n'a jamais été commandé, ça fait une semaine qu'on l'attend, et qu'on a aucun service. Vraiment pourri!",1
360033,03-MAY-12,23-APR-12,Sukanya Mukherjee,,en,70.29.143.195,leninda@sympatico.ca,15374938,000000124763663,4,5,,5
360034,03-MAY-12,02-MAY-12,Lohith,,en,70.50.216.44,lmhardy@sympatico.ca,15453931,000000124942531,1,1,follow up ,1
360035,03-MAY-12,02-MAY-12,Shaik Rameez,,en,70.50.216.44,lmhardy@sympatico.ca,15453933,000000124942602,1,1,,1
360036,03-MAY-12,01-MAY-12,Don,,en,174.89.130.68,mgcote@sympatico.ca,15448458,000000124930487,5,5,,5
360037,03-MAY-12,26-APR-12,Ronald,,en,67.68.80.184,clive.willard@sympatico.ca,15407232,000000124828267,4,3,I was told that the power supply for my modem was a known problem and that I would receive the new power supply on Friday.  Subsequent calls indicated I would only receive the item in 2 or 3 working days. Tell the truth up front!,3
360038,30-APR-12,29-APR-12,Alaaeddine,,fr,76.67.158.131,clouzo@sympatico.ca,15437713,000000124883304,4,4,,4
360039,30-APR-12,29-APR-12,Vikram Aditya,,en,70.49.1.151,computask@sympatico.ca,15437741,000000124879251,2,1,This is an ongoing problem and has never been fixed.,1
358510,29-APR-12,28-APR-12,Snehalatha,,en,70.49.48.139,mariagalota@sympatico.ca,15433209,000000124863102,5,5,,5
358511,29-APR-12,27-APR-12,Rohith,,en,74.15.96.5,mariaandphil@sympatico.ca,15424416,000000124840893,5,5,,5
358512,29-APR-12,26-APR-12,Jose,,en,70.49.11.69,mcgoo@bell.net,15412672,000000124817413,3,3,,2
358513,29-APR-12,28-APR-12,Saifeddine,,fr,70.49.145.17,cbeaucha@sympatico.ca,15429471,000000124863921,5,5,,4
358514,29-APR-12,28-APR-12,Houda,,fr,70.49.145.17,cbeaucha@sympatico.ca,15429473,000000124863465,1,1,,4
358515,29-APR-12,28-APR-12,Lohith,,en,74.14.223.205,vip905@bell.net,15436215,000000124867371,1,1,"not at well--everything was in French - also I can't get the Sony Tritron in the basement to work so I'd like to cancel it--Lastly, I'm paying way too much money for your services",1
358516,29-APR-12,23-APR-12,Karen,,en,184.144.32.212,jlinglis@sympatico.ca,15373356,000000124750880,4,3,,3
358517,29-APR-12,27-APR-12,Ali,,en,69.157.61.143,annettedodge_1@sympatico.ca,15417982,000000124841571,5,5,Nothing,5
358518,29-APR-12,27-APR-12,Mohammed,,en,69.157.61.143,annettedodge_1@sympatico.ca,15417984,000000124847755,5,5,Nothing,5
358519,29-APR-12,28-APR-12,James,,en,69.159.70.232,pc.lozo@sympatico.ca,15434287,000000124869839,1,1,You could have given me the 120GB package that I asked for on April 16 rather than 91GB pro-rated. I should have been informed that I was not getting full 120GB package at the time.,1
358520,29-APR-12,28-APR-12,Pamela,,en,76.64.21.170,rhonda.rmt@sympatico.ca,15434641,000000124866528,5,5,Pamela did everything right so no complaints.,5
358521,29-APR-12,28-APR-12,Christopher,,en,64.231.224.104,h_fraser@sympatico.ca,15431183,000000124870008,4,4,,5
358522,29-APR-12,28-APR-12,Alex,,en,70.53.113.13,wholland@sympatico.ca,15436339,000000124867834,3,3,"I think he tried hard but it was and remained difficult to diagnose the problem. 
My main concern is that I and many others are not comfortable dealing with agents in foreign countries. We have no idea who they are and whether they are properly vetted for security clearance. I would much prefer dealing with agents based in canada who are vetted directly by Bell. Allowing other people direct access to your computer is not a very sensible solution.
I am going to shop around and see whether other internet providers also adopt this terrible practice.",3
358523,29-APR-12,27-APR-12,Rashika,,en,206.172.223.175,crupton@sympatico.ca,15419494,000000124845958,3,4,,3
358524,29-APR-12,28-APR-12,Ben Bourouba,,fr,70.51.4.142,a_laprise@sympatico.ca,15428327,000000124877021,5,4,un peu de de difficulté à comprendre l'accent des conseillers,4
358525,29-APR-12,28-APR-12,Imed,,fr,70.29.188.22,m.dumaine@sympatico.ca,15432999,000000124875580,5,4,"J'attends le résultat de la prise en charge pour 48 heures de mon ordi par le ou les techniciens. (rappel)
Merci",5
358526,29-APR-12,27-APR-12,Paula,,en,184.146.170.10,janmackie@sympatico.ca,15422294,000000124845321,5,5,,3
358527,29-APR-12,28-APR-12,Sajid,,en,174.89.109.120,martomwit@bell.net,15433339,000000124870541,5,5,,5
358528,29-APR-12,23-APR-12,Joe,,en,71.101.104.117,bernice.mccredie@sympatico.ca,15367250,000000124764107,5,3,If Bell Sympatico was available 24/7 which is what we expect for a 24/7 charge.,2
358529,29-APR-12,28-APR-12,Rain,,en,64.229.23.213,devmaharaj@sympatico.ca,15430173,000000124874221,5,5,,4
358530,29-APR-12,28-APR-12,Lailani,,en,174.95.99.51,jeffelliott@bell.net,15431803,000000124864687,2,4,less time to complete task,3
358531,29-APR-12,28-APR-12,Sana,,fr,70.48.109.242,rumbo96@bell.net,15434945,000000124865014,5,5,,5
358532,29-APR-12,28-APR-12,Haythem,,fr,69.157.180.114,lgiroux@sympatico.ca,15432765,000000124865081,5,5,,5
358533,29-APR-12,28-APR-12,Irfan,,en,174.94.56.26,IamStarbug@bell.net,15428207,000000124870492,4,5,,4
358534,29-APR-12,28-APR-12,Pradheep Kumaar,,en,70.26.77.53,northof85@sympatico.ca,15434013,000000124870408,1,2,Listen to my request and actually look into it vs trying to guess why I received the email notification I called about,2
358535,29-APR-12,28-APR-12,Diego,,en,74.14.5.125,neilthompson@sympatico.ca,15433899,000000124872096,5,5,,4
358536,29-APR-12,27-APR-12,David,,en,184.146.156.51,dougaadams@bell.net,15420270,000000124843110,3,2,"david could not fix the problem.
It had to go to another site to be corrected, Which it was the following day",4
358537,29-APR-12,24-APR-12,Ericka,,en,74.12.43.209,alan.wright@sympatico.ca,15383166,000000124775183,5,5,"nothing,it was done very well.",5
358538,29-APR-12,27-APR-12,Charles,,en,64.231.48.20,sam.thompson@sympatico.ca,15427208,000000124860404,5,5,Charlie was excellent. Kaitlyn before him dropped the call after time spent on the phone and she did not call back. I called back and Charlie answered the call and went beyond why I called and let me know how to save more money. Excellent work Charlie as I was thinking of switching providers because of the high costs and previous service. It was a pleasure doing business with him and he understands client experience.,5
358539,29-APR-12,28-APR-12,Andrea,,en,76.70.103.129,agtech.roberts@sympatico.ca,15428477,000000124865697,1,1, I stated my concern and was forwarded to someone else and left holding for 35 min. at which time I hung up as I had to go away.  I would like to be able to e-mail concerns to Bell when necessary providing it does not involve techmical support.,2
358540,29-APR-12,28-APR-12,Vikram Aditya,,en,70.54.15.241,ztrzaskoma@sympatico.ca,15436557,000000124872359,3,3,,3
358541,29-APR-12,28-APR-12,Divya,,en,64.231.60.123,fred.cruickshank@sympatico.ca,15430783,000000124869187,5,5,,4
358542,29-APR-12,28-APR-12,Ivette,,en,184.147.206.121,surinder.cheema@sympatico.ca,15435651,000000124874950,5,5,keep improving.,3
358543,29-APR-12,28-APR-12,Richard,,en,70.50.114.84,p.hayton@sympatico.ca,15434133,000000124867701,5,5,"Nothing could be done better. Richard was excellent. I called first and got India and I want to talk to someone in my country Canada. 
I am so glad I called back as india agent said he couldn't transfer to Canada. When I called back I got Richard and he was exceptional. Richard is an asset to bell Canada Internet service. Thanks very much Richard ",5
358544,29-APR-12,28-APR-12,Shashank,,en,69.157.36.181,isw@sympatico.ca,15431517,000000124867806,5,4,Everything was just fine. the sevice was immediately focused on the problem and corrected.,5
358545,29-APR-12,28-APR-12,Silvia,,en,70.27.153.49,joetex@sympatico.ca,15432015,000000124869842,5,5,give an exact appointment time. I was told the tech would be arriving sometime between 10:00am and 5:00pm but when I called I was told he would be arriving sometime between 5:00pm and 9:00pm,4
358546,29-APR-12,28-APR-12,Melvin,,en,70.27.87.200,gracee45@sympatico.ca,15431073,000000124875166,5,5,,5
358547,29-APR-12,28-APR-12,Danielle,,en,70.53.148.142,ronykhan@sympatico.ca,15434861,000000124863180,4,5,"Lower Internet price for consumers. Competition is high and bell is not doing a great job. I can get Internet for lower price with other company, but I still stayed with bell. I dont know how long I'm gonna stay with u guys, unless u wow me! ",4
358548,29-APR-12,28-APR-12,Saifuddin,,en,174.92.142.69,karenbaylis12@bell.net,15432313,000000124867109,5,5,"Nothing, everything was great!!!!",5
359036,29-APR-12,27-APR-12,Linda,,en,70.27.121.80,brunovvpigozzo@sympatico.ca,15418790,000000124848411,1,2,"1. Listen to my request
2. Make accurate notes re: service address of the problem - we have 2 internet services one at our condo and the other at our cottage.  Our issue was with the internet at our cottage. After 90 minutes on the phone and despite assurances from Tech Support Lina - your tech was sent to our condo address about 100 miles away from where the problem was and where we were waiting from him/her.  Now I have no internet service at our cottage and am more than a little unhappy with Bell.
I did call back into Bell later on 4/28, spent another hour on hold mostly, while your ""team"" tried to resolve the matter.  Then I only got some little satisfaction by insisting on speaking to a manager.  Hopefully the promises he made will be kept!",3
359037,29-APR-12,25-APR-12,Xenia,,en,184.144.12.61,johanne.bergeron13@sympatico.ca,15402412,000000124799370,5,5,nothing,5
359038,29-APR-12,26-APR-12,Adithya,,en,70.31.226.192,dale.poitras@sympatico.ca,15407491,000000124820647,4,2,send more information to customer before making changes that disrupt the normal service of day to day internet operations.,2
359039,29-APR-12,28-APR-12,David,,en,184.148.116.253,eileen.shaw@sympatico.ca,15430463,000000124875595,5,4,,5
359040,29-APR-12,28-APR-12,Henry,,en,184.148.116.253,eileen.shaw@sympatico.ca,15430465,000000124875697,5,4,,5
359041,29-APR-12,27-APR-12,Linda,,en,64.231.44.139,kierstead@sympatico.ca,15423360,000000124858238,4,4,"I originally called in and was transfered to the loyalty department.  I was quoted a new rate, but when I received the new bill it was actually more than I was orginally billed and way more then I was quoted.  It was resolved, but I would have been much happier with Bell if it was followed through with the quoted rates, instead of having to call in again, and look up confirmation numbers.",3
359042,29-APR-12,26-APR-12,Joy,,en,70.55.39.50,sgoebel@sympatico.ca,15415402,000000124823950,4,4,,4
359043,29-APR-12,28-APR-12,Suzon,,en,184.148.132.217,tawjer3@sympatico.ca,15435809,000000124875992,4,4,,4
359044,29-APR-12,27-APR-12,Vijay,,en,70.54.131.51,gnouisser@bell.net,15421462,000000124856528,5,5,none,4
359045,29-APR-12,28-APR-12,Ksouri,,fr,76.65.79.203,messier.julie@sympatico.ca,15433521,000000124865258,4,4,"rien, car le modem etait brisé.
Le prix pour les membres 3 services devrait être meilleur. Je paie bcp trop cher comparativement a Videotron.",3
359046,29-APR-12,28-APR-12,Oscar,,en,174.95.229.165,roleott@sympatico.ca,15434831,000000124877342,1,1,This is the first time that I encounter such a rude representive or helper who refuse to assist me in just a simple problem that I was having with my computer.I received help before about 2 years ago but I misplaced my notes and I knew that I should have received some assistant instead I had to spend 2 hours trying to figure out by myself to solve the problem.I manage to solve the problem but I hope the next time your helper would be much more pleasant.Oscar answer to me was gibbish and sending me to pay somebody to fix it.,3
359047,29-APR-12,23-APR-12,Vladimir,,en,174.95.6.65,daleeldridge@sympatico.ca,15369028,000000124763544,5,5,,4
359048,29-APR-12,23-APR-12,Marc-andre,,en,174.91.113.138,cindymedeiros@sympatico.ca,15368538,000000124738463,5,1,I'm still awating for the tech person to come and replace my moden this is the 2 nd time an appt is made and nobody showsa up,1
359049,29-APR-12,26-APR-12,Maria,,en,76.71.57.198,bvidic@sympatico.ca,15406658,000000124837009,4,4,,4
359050,29-APR-12,28-APR-12,Jose,,en,184.144.12.167,lindsaysimpson@sympatico.ca,15432807,000000124876228,5,5,"nothing, operator was fantastic",5
359051,29-APR-12,23-APR-12,Monica,,en,65.92.22.76,agoldy@bell.net,15365996,000000124766020,3,4,"not waiting,",3
359052,29-APR-12,25-APR-12,Carlton,,en,64.229.158.102,jwitty@sympatico.ca,15389376,000000124792047,5,5,,5
359053,29-APR-12,24-APR-12,Shashank,,en,64.229.158.102,jwitty@sympatico.ca,15389378,000000124767578,5,5,,5
359054,29-APR-12,23-APR-12,Kevin,,fr,174.93.127.198,rjean.robillard@sympatico.ca,15379152,000000124742809,4,4,"Corriger adéquatement la même demande qui avait été faite sur le même sujet le mois passé. Il m'a fallu reprendre le même communication que le mois passé avec Kevin qui m'est toutefois apparu très dévoué et connaissant.
",3
359055,29-APR-12,27-APR-12,Nora,,en,174.91.93.210,c-leung@sympatico.ca,15418842,000000124846382,1,1,,1
359056,29-APR-12,28-APR-12,Hector,,en,74.15.95.11,wendy.farrell@sympatico.ca,15436311,000000124875417,5,5,nothing he was great,5
359057,29-APR-12,27-APR-12,Darwin,,en,76.69.23.4,marg.roberts@bell.net,15424384,000000124842490,5,5,,5
359058,29-APR-12,27-APR-12,Lohith,,en,74.12.43.8,s.mcdowall@sympatico.ca,15427132,000000124839279,1,1,Given me the correct phone number to call to have my issued resolved seeing he could not.  I called 310-surf concerning the status or the returning of an extra router I had (we will not go into that experience). He told me that he was unable to provide me with that information and that I need to call the 1-800 number after 8:00 am.   So after listening to all the options and then actually being able to talk to someone in person I was told that they could not help me I need to call 310-surf.  So finally with the 3rd call I was told that they will be putting a message on my account to say I have returned the router.  So who knows if I will get a 3rd letter saying to return this router.,2
359059,29-APR-12,25-APR-12,Mounira,,fr,70.26.178.2,f_doucette@sympatico.ca,15400122,000000124803499,5,5,Rien de plus!,4
359060,29-APR-12,26-APR-12,Juliio,,en,184.146.129.225,millcec@sympatico.ca,15412944,000000124838588,5,5,"it was great, no problems completley satisfied with the service very impressed with the staff member who helped me great person very lucky to have such a good person with excellent pr on your staff",5
359061,01-MAY-12,23-APR-12,Darwin,,en,70.30.69.144,joern@sympatico.ca,15373506,000000124743688,4,4,,4
359062,01-MAY-12,28-APR-12,Shashank,,en,67.70.104.23,johnmaryjo@sympatico.ca,15432053,000000124868868,1,1,"Check your records as to why I called earlier in April. Your phone response always says ""this called may be recorded for....""

Suggestion: check the account number you have for us....
Mary Jo",1
359063,01-MAY-12,22-APR-12,Abderrahmane,,fr,76.67.148.35,beaucagebarriere@bell.net,15358078,000000124724356,5,5,,5
359064,02-MAY-12,30-APR-12,Sandhya,,en,174.91.12.94,cottspcs@sympatico.ca,15441216,000000124905458,5,1,"Nothing The Bell Internet Security System finctions had become deactivated and your diagnositic utitlity after 3 appeared to have failed in reactiviating the BISS functions on my old computer Wxp,Pentium III 384mb ram. On the next booting up of the computer the BISS was reactivated.",5
359065,02-MAY-12,26-APR-12,Jonathan,,fr,67.68.68.228,claudine.carrier@sympatico.ca,15407202,000000124836813,5,5,,5
359066,02-MAY-12,01-MAY-12,Madhu,,en,50.100.168.81,oneputt@sympatico.ca,15449032,000000124930787,5,5,Nothing. Madhu took a real interest in my issue and in my overall internet experience.,5
358001,26-APR-12,25-APR-12,Chenrup,,en,74.14.45.238,ernesttd@sympatico.ca,15400042,000000124814811,2,1,technician covered everything but the easiest possible solution to the problem,3
358002,26-APR-12,24-APR-12,Tathiana,,en,65.92.66.24,knowles_t@bell.net,15389748,000000124776035,5,4,At this point nothing. I was taken care of.,4
358003,26-APR-12,25-APR-12,Claudia,,en,70.29.80.144,mimhill@sympatico.ca,15404784,000000124795425,2,1,"Information was limited; standard answer did not meet my needs, no attempt to resolve in an alternate manner.",3
358004,26-APR-12,25-APR-12,Sahali,,en,69.157.133.99,isidorecormier@bell.net,15401580,000000124814312,2,2,"Sahali is a very good tech. He was able to provide me with the internet just the same. Nevertheless, it did not resolve my problem with my wireless system. I still do not know as to why my system has stop working as yesterday morning my system was operational. I had a strong signal from your bell router. Ha has advise me to call the tech center this morning to have a tech at my house to repair my wireless as he told me that I am paying $6.00 per month for computer repaires, of which I had forgotten.",5
358005,26-APR-12,25-APR-12,Jordan,,en,70.30.4.233,joyce.abrahams@sympatico.ca,15402554,000000124804862,5,5,"Response was fast, therefore I am satisfied",5
358006,26-APR-12,23-APR-12,Maggie,,en,184.151.61.156,david.sweeney@sympatico.ca,15369270,000000124754074,1,1,offered to fix the problem from your end as it is on my husband's email and he is deceased and I don't know how to do it.,2
358007,26-APR-12,26-APR-12,,,en,72.38.213.185,,,,1,1,"Since we had service with Bell in 1995, our phone line was not buried.  When the ground got wet we would have a static line.  We asked several times to have the line buried.  Last year Bell put in a new phone line.  We were told someone would come and bury our phone line.  They came....the first part of the phone line was pushed in the crack of our cement patio and calked.  From there it was buried, maybe 2"" in the lawn for about 20'.  From there the phone line was intertwined in my garden and passed through a chain link fence.  Unfortunately for you, that was it for us.  The only was we will return to bell is if our phone line is buried properly.",1
358008,26-APR-12,25-APR-12,Kevin,,en,70.50.176.78,beema1@sympatico.ca,15397728,000000124797239,5,5,N/A,5
358009,26-APR-12,24-APR-12,Igor,,en,174.94.39.222,j.mango@sympatico.ca,15388220,000000124770267,5,5,Improve wait time in order to speak to an agent.,5
358010,26-APR-12,25-APR-12,Nouha,,fr,70.52.40.243,bodav@sympatico.ca,15397990,000000124798339,5,5,"Le temps d'attente est toujours plutôt très long, mais les conseillers/ères sont très polis et compétents.",4
358011,26-APR-12,25-APR-12,Souleiman,,en,70.53.58.245,bolo@bell.net,15398000,000000124812474,3,4,you could have avoided this issue by providing beeter help and info previously,2
358012,26-APR-12,25-APR-12,Kaouther,,fr,70.29.220.127,fraserugo@sympatico.ca,15400427,000000124803180,3,4,moi je trouves que la femmes aurait pu etre un peu moin bete merci!!!,5
358013,26-APR-12,25-APR-12,Sylvie,,fr,76.65.150.89,marc.hendawie@sympatico.ca,15404052,000000124812569,5,5,,4
358014,26-APR-12,25-APR-12,Christopher,,en,64.228.149.56,jespring@sympatico.ca,15402116,000000124812416,5,,"Christopher could not have been more helpful. He was very, very good at listening to my concerns and trying to resolve the problem. Hopefully, he has been successful.",4
358015,26-APR-12,23-APR-12,Aria,,en,67.70.154.85,wwallace000@sympatico.ca,15382152,000000124745252,5,5,,4
358016,26-APR-12,24-APR-12,Rohith,,en,70.53.104.155,davisbrad@sympatico.ca,15385576,000000124768497,5,5,,5
358017,26-APR-12,25-APR-12,Nejmeddine,,fr,70.26.221.76,maurice.mallandain@sympatico.ca,15404392,000000124806165,5,5,,5
358018,26-APR-12,24-APR-12,Adnan,,en,184.146.131.180,lpleasant@bell.net,15390436,000000124790997,4,3,i was pass off the another person that was not very helpful,4
358019,26-APR-12,25-APR-12,Med Mehrez,,fr,70.51.146.156,claudeetlouisette@sympatico.ca,15398756,000000124806866,5,4,rien,5
358020,26-APR-12,25-APR-12,Nader,,fr,65.93.2.140,diane.real@sympatico.ca,15399462,000000124805574,5,5,,5
358021,28-APR-12,26-APR-12,Nejmeddine,,fr,174.92.223.231,robe.gal@sympatico.ca,15414790,000000124830118,4,4,La voix du conseiller pourrait etre plus claire  et plus forte.,4
358022,28-APR-12,26-APR-12,Samantha,,en,76.64.206.252,rjpenney@sympatico.ca,15414728,000000124822520,5,4,,
358023,28-APR-12,27-APR-12,Houssemeddine,,fr,67.68.224.187,stellalac@sympatico.ca,15427896,000000124849400,5,5,,5
358024,28-APR-12,27-APR-12,Elizabeth,,en,70.52.176.244,pkeers@sympatico.ca,15426162,000000124853115,4,4,,4
358025,28-APR-12,27-APR-12,Afroze,,en,70.50.136.45,grantmartens@sympatico.ca,15421530,000000124861249,5,2,I received the same error from Bell Internet Security Services within 10 minutes after I finished speaking to the customer care representative.  ,3
358026,28-APR-12,25-APR-12,Daniella,,en,69.158.66.157,b.diguer@sympatico.ca,15397576,000000124811360,4,4,,5
358027,28-APR-12,27-APR-12,Stephen,,en,70.30.57.213,djbootle@sympatico.ca,15420112,000000124841309,5,5,Nothing,5
358028,28-APR-12,27-APR-12,Ahmed Ramy,,fr,184.144.145.106,fcbtra@sympatico.ca,15420808,000000124841925,4,4,,4
358029,28-APR-12,26-APR-12,Juan,,en,174.95.52.113,johnnyyip767@sympatico.ca,15410672,000000124835581,5,5,,5
358030,28-APR-12,27-APR-12,Jyotsna,,en,64.231.36.183,gregdobberthein@bell.net,15421546,000000124842062,3,3,"I was having problrms sending e-mails on my IPhone, the rep tried a few things and suggested I call bell to check the wifi, so I did and it was working ok, so I caled back in the afternoon and we were able to solve the problem completely.",5
358031,28-APR-12,27-APR-12,Marc,,en,64.231.170.193,burjaw@sympatico.ca,15418828,000000124854250,2,2,"Attempt to diagnose the problem.  Bell Security Services keeps crashing when it runs a schedule scan, however I can run a manual scan no problem on Windows XP with 3.5 GB RAM.  The solution was to turn off the scheduled scan.  What is the point of running security software if I can't use it properly?  Security log shows crash with restart warning 'Bell Security Services has experienced an error if you do not restart Bell Security Services your machine will not be protected'  The log shows that the crash continues to happen on same driver file even though security scan indicates that the file is not infected when manually scanned: Bell Internet Security Services Detection Log
28/04/2012 12:25:47 PM
File name Infection Action Date 
c:\program files\TVersity\media server\web\admin\GUILib.dll Gen:Variant.TDss.20 No action required 16/04/2012 9:42:10 AM 

File generated by Bell Internet Security Services Detection Log

If no action is required then why does the program continue to crash.  Tech Support indicates that it is a false positive. 

Technician indicated that this is a problem with 3rd party software, however the problem seems to be with Bell Security Services. Please submit bug fix request to RadialPoint.",3
356384,29-APR-12,28-APR-12,Monica,,en,70.24.178.44,lynjoy@sympatico.ca,15432981,000000124877115,5,5,My service on Sat was fantastic. My phone service was horrible. Who could I send a comlaint to about my phone service? For question four I would reccomend bell for internet ONLY not at all for phone. We may need to change everything because we have the Bell bundle and we are so unhappy with the phone service,2
356385,29-APR-12,28-APR-12,Walter,,en,184.145.76.86,smoky@bell.net,15435413,000000124867360,5,5,speak plainer english,5
356386,29-APR-12,27-APR-12,Lotfi,,fr,174.91.249.87,gg.boyer@sympatico.ca,15421304,000000124850823,2,1,"Ne sachant que faire le technicien a référé le cas à une autre équipe qui devait dans les 4 heures suivantes s'en occuper. Pas de nouvelles. Il m'a demandé mon no utilisateur et mot de passe (?). Il ne savait pas ce qu'était le Bell Internet Check up, Mon Bellet et ne savait qu'il devait me donner un no de billet. Un très grand manque de formation. A chaque question, il demandait ""Attendez que je m'informe"". Alors mon Bell Internet Check-up roule encore et mon Bell.ca account management  est en jaune et demander un Register. ",2
356387,29-APR-12,28-APR-12,Siobhan,,en,74.12.188.23,marygemmell@bell.net,15433363,000000124868658,5,5,"nothing ,lady was very pleasant",5
356388,29-APR-12,28-APR-12,Rym,,fr,67.71.20.221,patricem@sympatico.ca,15434227,000000124863428,4,4,,5
356389,29-APR-12,28-APR-12,Sylvain,,en,65.92.2.215,monicazeller@sympatico.ca,15433725,000000124864482,5,5,none,5
356390,29-APR-12,28-APR-12,Vikram Aditya,,en,74.15.110.194,ian5@bell.net,15431421,000000124863928,4,5,improve wait time on download,4
356391,29-APR-12,28-APR-12,Roy,,en,74.12.233.114,bruce.king@bell.net,15429325,000000124874174,2,2,After calling Bell & being transferred to 3 or 4 different people nothing was resolved. I could not get on the server at first & then  I lost my internet signal. This morning (Sunday) I turned on my system & I was getting a signal & my system opened. Don't understand what was causing the problem but I lost service for the day which I assume I will still have to pay for.,
356392,29-APR-12,28-APR-12,Bob,,en,70.26.242.250,andy.zabchuk@sympatico.ca,15428725,000000124876741,5,5,"nothing needed as everything went well.
I appreciated the fact that I could easily understand the agent. ",5
356393,29-APR-12,28-APR-12,Youssef,,fr,70.27.195.135,laroche13@sympatico.ca,15432619,000000124864060,5,5,,5
356394,29-APR-12,23-APR-12,Karthika,,en,74.14.145.89,marktracey@sympatico.ca,15376134,000000124742781,3,2,"You could have shipped, when you said you were going to, as I was off the expected day of delivery. I just finished my 4 days on the road, and the power supply did not fix the problem. I wish you had sent the modem as well!!!!!
My wife and I, both, must be in contact, with our work, on a daily basis, and have not been able to , with this old modem. I first made contact, with you, about this modem failure on April 23. It's now April 29. It's not your fault that I have been unavailable to try the new cord, but had it shipped on time, I would have been...better yet, you should have sent the modem!!!!",3
356395,29-APR-12,28-APR-12,Xenia,,en,184.144.67.37,roybucciol@sympatico.ca,15434901,000000124866096,4,5,x,5
356396,29-APR-12,27-APR-12,Emmanuelle,,en,70.52.187.225,norma.daltrey@sympatico.ca,15425578,000000124842549,5,4,I have been trying to get voice mail from you for the last two weeks it still installed ,1
356397,29-APR-12,28-APR-12,Mario,,en,70.31.13.251,maryloforte@sympatico.ca,15433365,000000124869467,5,4,,4
356398,29-APR-12,26-APR-12,Ammar,,fr,184.145.249.91,michelle.ducharme@sympatico.ca,15412864,000000124822028,5,5,,5
356399,29-APR-12,28-APR-12,Krishidhar,,en,67.68.242.140,geo.constant@sympatico.ca,15430907,000000124865654,4,4,,5
356400,29-APR-12,28-APR-12,Christopher,,en,70.50.89.102,ldydi@sympatico.ca,15432687,000000124864007,2,1,"I am still not able to connect thru wifi at home, I did think it was, but later noticed the ""3G "" was still on, So, of course could not do the ""facetime "" on my phone.",3
356401,29-APR-12,28-APR-12,Cindy,,en,70.29.89.23,ian.m.williams@sympatico.ca,15431417,000000124863877,4,4,,4
356402,29-APR-12,28-APR-12,Stacey,,en,70.26.45.137,giselle.dk@sympatico.ca,15431007,000000124872710,5,4,I cannot think of any.,5
356403,29-APR-12,28-APR-12,Elmer,,en,184.145.102.172,denzil.dufault@sympatico.ca,15430147,000000124875963,5,5,,5
356404,29-APR-12,27-APR-12,Kais,,fr,76.65.120.241,danielleraby@sympatico.ca,15419650,000000124856276,4,4,,4
356405,29-APR-12,28-APR-12,Luis,,en,74.14.106.38,barb.cooper@sympatico.ca,15428955,000000124874567,5,4,I can't think of anything.  Turned out the internet connection was down in my area.  ,5
356406,29-APR-12,28-APR-12,Louis,,fr,69.159.130.78,brigitte_chabot@sympatico.ca,15429309,000000124874872,2,1,,3
356407,29-APR-12,28-APR-12,Jordan,,en,70.26.97.122,james.mcguire@sympatico.ca,15431631,000000124865545,2,4,The rep had an incredibly bad attitude.  Came across as rude and condescending.  ,2
356408,29-APR-12,28-APR-12,Mohamed Achref,,fr,174.88.87.197,pa.noel@sympatico.ca,15434159,000000124867675,5,1,,5
356409,29-APR-12,28-APR-12,Patricia,,en,74.14.72.99,doug.ketcheson@sympatico.ca,15430312,000000124862584,5,5,nothing,
356410,29-APR-12,28-APR-12,Richard,,en,184.147.23.146,douglas.hornby009@sympatico.ca,15430317,000000124863790,4,4,be more clear on your web page re:  setting up an account,4
356411,29-APR-12,28-APR-12,Sahali,,fr,67.68.28.217,martyrico@bell.net,15433344,000000124876802,1,1,résoudre le problème de connection,1
356412,29-APR-12,28-APR-12,Rahul,,en,76.64.199.63,slsmye@sympatico.ca,15435397,000000124865963,3,3,"You did do it. The issus was reported another representative, Vinod called several hours later to se if I had resolvedthe issue with a ""Computer specialist"". I had not and Vinos was able to pick uo where Rahul had stopped and he was able to completely solve the problem. Follow up was excellent!",5
356413,29-APR-12,26-APR-12,Stedman,,en,76.69.20.233,gdrylott@sympatico.ca,15409042,000000124830525,5,4,"I have had the error once more only.  Stedman was very nice and calm during the call and didn't seem to get frustrated and handled the call very well. I have had an error once since, but not in the last two days.  So hope it was something else.",4
356414,29-APR-12,24-APR-12,Zied,,fr,76.71.178.24,les.bastien.pelletier@sympatico.ca,15390138,000000124790514,3,4,"La personne que j'ai contacté était compétente techniquement, mais ses habiletés inter-personnelles envers le client, représente une belle opportunité d'amélioration. Il était impatient et tentait de me faire la morale sur les directives qu'il me transmettait.",5
356415,29-APR-12,28-APR-12,Eddy,,en,68.171.231.82,kltrem@sympatico.ca,15432487,000000124876901,3,2,"Length of time on phone 1 hour, was disconnected once but a lot of interrputions. Still don't know answer after 1 hour told to call back in the morning.",2
356416,29-APR-12,28-APR-12,Mohamed Achref,,fr,174.93.201.164,michelineg@bell.net,15433581,000000124868764,5,1,pas grand chose la personne a ete tres  gentille,4
356417,29-APR-12,28-APR-12,Mudilyar,,en,65.95.71.107,janemilne@bell.net,15431651,000000124874047,5,5,,5
356917,25-APR-12,23-APR-12,Daniel,,fr,174.94.87.92,integlia.family@sympatico.ca,15372424,000000124746088,4,3,,4
356918,25-APR-12,23-APR-12,Denice,,en,70.51.66.156,pierre636@sympatico.ca,15378300,000000124748744,5,4,,5
356919,25-APR-12,24-APR-12,David,,en,70.28.15.229,tony_lopes@sympatico.ca,15395508,000000124778403,4,4,EVERYTHING WAS IN ORDER AND THE PROBLEM WAS SOLVED,5
356920,25-APR-12,24-APR-12,Med Mehrez,,fr,70.26.241.65,barrettecusson@bell.net,15383896,000000124790868,4,4,Dur a comprendre,4
356921,25-APR-12,22-APR-12,Emmanuel,,en,70.49.151.217,john.kaszuba@sympatico.ca,15361032,000000124735244,3,3,"Emmanuel solved me problem of getting my firewall put back on,but he also turned off my connection to the Internet. I learned of this, as soon as I finished speaking with him.I eventuallt had a bell tec come to my home 3 days later and found that the driver/port was turned off.It is now up and running again.3 days of no internet.",4
356922,25-APR-12,18-APR-12,Nouha,,fr,76.69.175.216,ghyspe@sympatico.ca,15326754,000000124642129,5,5,rien je devais consulter un expert inform et c'est ce que j'ai fait d'ailleurs Cette fois-ci je suis entiêrement satisfaite de votre service et je souhaite qu'à l'avenir cela se passe toujors ainsi!!!,3
356923,25-APR-12,24-APR-12,Mohammed,,en,64.231.248.136,helmut.wagensonner@sympatico.ca,15387830,000000124774966,4,4,install a better Line,4
356924,25-APR-12,24-APR-12,Stedman,,en,64.231.165.192,brenda.dill@sympatico.ca,15384352,000000124788863,3,1,the rep re configured my computer and then did not fix it. He also did not fix my email that was not working. It took 4 calls to get a rep. in Canada and he had an accent.,2
356925,25-APR-12,22-APR-12,Manel,,fr,70.51.14.58,msauvageau@bell.net,15362760,000000124729155,3,2,régler le problème incessamment,4
356926,25-APR-12,23-APR-12,Baltharaj,,en,70.29.129.250,micern@bell.net,15376618,000000124743641,5,5,,4
356927,25-APR-12,24-APR-12,Anne,,en,65.94.112.3,patricia.flood@sympatico.ca,15392578,000000124766872,4,4,,5
356928,25-APR-12,24-APR-12,Aloysious,,en,174.89.127.15,lauraine.lauber@sympatico.ca,15390010,000000124791394,5,5,Nothing. Aloysious was superb and resolved all my issues.,5
356929,25-APR-12,23-APR-12,Mariem,,fr,174.91.245.16,pierre.lemay4@sympatico.ca,15378292,000000124739772,5,5,,5
356930,25-APR-12,24-APR-12,Mohamed,,fr,184.145.219.51,real.labbe@sympatico.ca,15393276,000000124775636,5,5,Tout est parfait.,5
356931,25-APR-12,23-APR-12,Aloysious,,en,184.144.20.39,mjudymason@bell.net,15376942,000000124763377,5,5,Nothing I was very satisfied,5
356932,25-APR-12,24-APR-12,Vijay,,en,70.51.154.132,m.yeung@sympatico.ca,15390664,000000124791756,5,5,"The customer service provided was very good. When i had initially called in, i was quite upset about the internet not working but the agent was able to solve the problem and was very helpful. ",3
356933,25-APR-12,23-APR-12,Salvador,,en,174.95.205.202,luisje@sympatico.ca,15375556,000000124762180,1,2,restore service,3
356934,25-APR-12,24-APR-12,Abderrahmen,,fr,69.159.94.204,marie.bergeron1@sympatico.ca,15390944,000000124776125,3,1,envoyer un technicien tel que convenu,
356935,25-APR-12,24-APR-12,Khouloud,,fr,76.67.164.149,colette.claude@sympatico.ca,15385158,000000124774426,4,4,"Les personnes qui répondent à nos appels sont souvent difficile à comprendre, surtout pour un malentendant.  C'est surtout le cas de certains de vos employés qui n'ont pas la même morfologie que nous.",4
356936,25-APR-12,24-APR-12,William,,en,64.231.242.236,erains@bell.net,15386494,000000124790161,3,,"I really can't comment.  It seems very slow in responding, and periodically seizes up.  It can be frustrating, but it is an older machine and perhaps thats  the problem.",5
356937,25-APR-12,23-APR-12,Med Anis,,fr,65.93.171.172,l.math@bell.net,15374610,000000124763852,5,5,,4
356938,25-APR-12,20-APR-12,Med Amine,,fr,74.14.172.242,bouchaibezziaidi@bell.net,15347714,000000124705355,5,1,"vous auriez du depecher un technicien pour verifier sur place le modem,parceque je crois que c'est la source de probleme",4
356939,25-APR-12,24-APR-12,Katherine,,en,64.228.148.215,salx3@sympatico.ca,15394050,000000124784913,5,5,,4
356940,25-APR-12,24-APR-12,Jordan,,en,76.65.19.135,c.mccusker@sympatico.ca,15384512,000000124791164,4,3,fix over phone,4
356941,25-APR-12,20-APR-12,Bob,,en,174.91.79.235,harrall@sympatico.ca,15350506,000000124697121,4,4,,4
356942,26-APR-12,24-APR-12,Yousri,,fr,65.92.84.196,suzannembrassard@sympatico.ca,15394958,000000124772111,5,5,rien,5
356943,26-APR-12,25-APR-12,Farhana,,en,205.210.253.12,bobhodge@sympatico.ca,15397984,000000124811555,3,1,"You cou,ld have fixed the problem. My internet service is still out. I am completing this survey at work.",2
356944,26-APR-12,25-APR-12,Samuel,,en,70.27.55.120,garbagegutz@sympatico.ca,15400556,000000124793167,1,1,"my internet speed is only 1.1 mbps, it was 2.2 mbps. i got to leave bell. i currently live 4km from the nearest tower or what not but my internet connection just keeps getting worse.",1
356945,26-APR-12,25-APR-12,Tathiana,,en,70.27.55.120,garbagegutz@sympatico.ca,15400558,000000124794808,1,1,"still the same thing. 1.0mbps download speed. who is going to deal with that when you can get 4mbps from cogeco, with the same transfer cap. duh!",1
356946,26-APR-12,25-APR-12,Shashank,,en,70.31.96.140,esmari@sympatico.ca,15400060,000000124793625,5,5,"Everything was done perfectly, so there
would be no need to improve your service.",5
356947,26-APR-12,25-APR-12,Maggie,,en,70.50.195.238,apakula@sympatico.ca,15397356,000000124792766,4,2,,1
356948,26-APR-12,25-APR-12,Mohamed Taieb,,en,69.157.168.67,ghafari@sympatico.ca,15400788,000000124810469,5,5,,5
356949,26-APR-12,25-APR-12,Marouen,,fr,76.64.249.156,cobradan@sympatico.ca,15398840,000000124810310,4,5,rien vous avez réglé mon probleme,5
356950,26-APR-12,25-APR-12,Zied,,fr,69.156.217.114,micheltheoret@sympatico.ca,15404698,000000124813105,5,5,,5
356951,26-APR-12,24-APR-12,Melvin,,en,50.101.41.34,wolfpack4@sympatico.ca,15396156,000000124768865,5,5,Nothing  Melvin was very helpfull,5
356952,26-APR-12,25-APR-12,Igor,,fr,174.93.193.251,lyse13@bell.net,15403810,000000124797861,4,4,,4
356953,26-APR-12,25-APR-12,Philip,,en,70.24.21.54,4fergie@sympatico.ca,15396404,000000124809815,4,4,I had difficulty understanding some instructions (probaably my fault),5
356954,26-APR-12,25-APR-12,Ramzi,,fr,69.157.131.192,everoyer48@bell.net,15400094,000000124815208,5,4,"rien d,autre",3
356955,26-APR-12,25-APR-12,Gabriela,,en,65.93.171.18,lw@sympatico.ca,15403772,000000124798156,5,5,,5
356956,26-APR-12,25-APR-12,Srinivasan,,en,174.89.128.42,gtarbat@sympatico.ca,15401076,000000124792307,5,5,,5
356957,26-APR-12,25-APR-12,Radhika,,en,76.64.204.223,lecassidy@sympatico.ca,15403364,000000124810253,3,3,,3
356958,26-APR-12,25-APR-12,Lokeswaran,,en,76.64.204.223,lecassidy@sympatico.ca,15403366,000000124811800,5,4,,4
356959,26-APR-12,25-APR-12,Michael,,en,74.15.57.237,bob-johnston@sympatico.ca,15397948,000000124797250,5,4,"Hire this support person a long time ago, and hire a bunch more like him now. Mike ID #X2469 ",3
357466,25-APR-12,24-APR-12,Zulfiquar,,en,69.158.164.140,sngsomerville@bell.net,15394588,000000124778077,5,3,In your options given in answering machine include changes to internet so the person phoning knows which option to push.,5
357467,25-APR-12,24-APR-12,Brittany,,en,69.158.164.140,sngsomerville@bell.net,15394590,000000124778132,5,5,In your answering machine options include wording indicating ability to make changes to your internet plan,5
357468,25-APR-12,24-APR-12,Robert,,en,174.88.7.101,kb_baird@sympatico.ca,15389510,000000124782231,1,1,leave my current internet service alone. the wimax service is fantastic. great speed low rates. could not ask for more.,1
357469,25-APR-12,24-APR-12,Adalberto,,en,76.65.129.221,jmark@bell.net,15388874,000000124790018,4,4,,4
357470,25-APR-12,24-APR-12,Jonathan,,en,64.229.131.236,ianrennie@bell.net,15388012,000000124786817,5,5,The experience was good. The only improvement I could wish for is not really possible in today's world. That is that Jonathan answered the phone directly without all the preliminary interference.,5
357471,25-APR-12,24-APR-12,Vijay,,en,69.156.57.137,mtheiner@sympatico.ca,15391984,000000124791475,2,1,"I call to let them know the system is slow. 0.5 mbits when i'm paying for a 6mbits line.
3 days in arrow now that it's slow at 0.5 betwwen 5:30pm to 11pm. the rest of the day it's fine. 
It's been conclude that it's not my line, not my router, not my setup. IT""S BELL.",2
357472,25-APR-12,20-APR-12,Rabeb,,fr,184.147.253.76,const000@sympatico.ca,15348472,000000124690712,5,5,,4
357473,25-APR-12,24-APR-12,Erika,,en,74.15.97.106,s-s.godkin@sympatico.ca,15393944,000000124789657,1,1,"The $2.00 charge on paper billing is a rip off and a backdoor way of getting funds without CRTC approval. This also means you are now charging me for getting my telephone bill on paper, which you don't do to those without internet service. Two weeks ago I sent you an email about this.  So far you have not given me the decency of a reply.",1
357474,25-APR-12,24-APR-12,Oscar,,en,74.15.25.74,inwego@sympatico.ca,15388094,000000124781842,4,4,Made getting started easier.,4
357475,25-APR-12,24-APR-12,Chantal,,en,174.88.27.85,mayal@sympatico.ca,15391238,000000124781045,1,3,It was not Chantel I had the problem with. It was her Supervisor. Extremely Rude and arrogant young man I have never had any customer relations person like this!.   ,1
357476,25-APR-12,23-APR-12,Charly,,en,174.91.131.76,olgastyran@sympatico.ca,15377706,000000124763266,2,1,"I could not connect my Internet service for more than 5 Hours on Mon Apr 23 and the representative said that there is a problem on the line in my area and he doesn't know when service will be restored, and that the technicians working on it. When I asked if it will be deducted from my bill he said he doesn't know but most likely not and that he can connect me with the billing department (to put on hold for another 15 min?)",1
357477,25-APR-12,15-APR-10,Yansi,,en,174.94.16.212,alec.ordish@sympatico.ca,8412147,000000107773310,3,3,WHEN I'VE TALKED TO SOME ONE I LET YOU KNOW,4
357478,25-APR-12,23-APR-12,Mike,,fr,70.53.177.195,francine_morin@sympatico.ca,15370846,000000124752997,3,4,Le temps d'attente était beaucoup trop long.,3
357479,25-APR-12,24-APR-12,Youssef,,fr,76.68.138.54,marie-france07@bell.net,15390938,000000124782322,4,4,"quelquefois les préposés perdent patience,ils doivent comprendre que nous ne somme pas les experts et que sans leur aide on serait bien embetés,j'ai souvent été bien servie miais parfoius j'ai meme pensé aller avec vidéotron et canceller avec Bell.",4
357480,25-APR-12,24-APR-12,Suraj,,en,65.95.230.155,carmine.turco@sympatico.ca,15384624,000000124791757,5,5,,5
357481,25-APR-12,24-APR-12,Vineet,,en,70.51.162.216,billward@bell.net,15384130,000000124789780,4,4,"The service was very good. Unfortunately the problem occurred again the next day, but I called again and it was resolved.",3
357482,25-APR-12,24-APR-12,David,,en,70.24.104.111,evanleigh@sympatico.ca,15386594,000000124791634,1,3,"Tell me why internet service keeps getting iterrupted
Will be glad when you replace the forty year old land line in our area",4
357483,25-APR-12,24-APR-12,Seshadri,,en,174.95.91.109,rkeshwar@bell.net,15393533,000000124766565,4,4,Speak to a Tecnician more promptly,5
357484,27-APR-12,26-APR-12,Moses,,en,69.158.51.84,norman.neil@sympatico.ca,15413508,000000124826214,4,5,Your service was excelent.,5
357485,27-APR-12,26-APR-12,Christine,,en,174.95.183.73,evavon@bell.net,15408546,000000124820640,4,3,"ask me what colour my modem was.
AS I found out today . no technician is required to come to the house, to change the internet speed, if you have a white modem. Thank's for the followup call, everything is straightened outnow.",4
357486,27-APR-12,26-APR-12,Nadine,,fr,174.92.233.125,yvesdumoulin@sympatico.ca,15417088,000000124827795,4,5,,4
357487,27-APR-12,26-APR-12,Arun,,en,76.71.97.173,bbrand_5@sympatico.ca,15406050,000000124820042,3,2,Remember to phone me when he said he would.,4
357488,27-APR-12,26-APR-12,Celina,,en,69.158.173.74,lietteba1@sympatico.ca,15411668,000000124837775,5,4,,5
357489,27-APR-12,26-APR-12,Bedre,,en,65.93.165.72,avril-sebastian@sympatico.ca,15405908,000000124834108,4,5,It took approx. one hour to set up two new mailboxes. Yikes! I thought it would take 10 mins.,3
357490,27-APR-12,26-APR-12,Temsu,,en,174.88.157.50,mredbear@sympatico.ca,15413184,000000124818164,5,5,Nothing,5
357491,27-APR-12,25-APR-12,Mohamed,,fr,65.92.4.153,emilia.fiorito@sympatico.ca,15399970,000000124801451,5,5,"au problème , j'ai apprécié les réponses obtenues",5
357492,27-APR-12,26-APR-12,Priyojoy,,en,76.68.103.171,tddsmith@sympatico.ca,15416166,000000124825497,5,5,,4
357493,27-APR-12,24-APR-12,Jessica,,en,174.88.20.124,shawn.russell@bell.net,15394382,000000124781955,5,5,,5
357494,27-APR-12,23-APR-12,Roshni,,en,174.91.149.9,ray.crowne@sympatico.ca,15378778,000000124758994,,,,
357495,27-APR-12,26-APR-12,David,,en,174.91.134.167,jagw@sympatico.ca,15410054,000000124825727,5,5,David was great.  The worse part was the beginning of my call when I talked to someone from India who was not a bit helpful.  I was on the phone for one and a half hours before I was finally put through to David.  I kept going back and forth between departments.  I wanted someone from Customer Service who knew what they were taling about.,3
357496,28-APR-12,26-APR-12,Chuck,,en,76.68.101.167,sandra265@sympatico.ca,15415200,000000124816390,1,1,,1
357497,28-APR-12,25-APR-12,Olfa,,fr,69.159.152.207,jocelyne.chartrand@sympatico.ca,15402364,000000124797417,5,2,"svp vérifier si je peux avoir mon compte de bell par internet c""est la que le probléme a commencé.

merci ",5
357498,28-APR-12,27-APR-12,Julio,,en,69.158.25.246,hermann.janzen@sympatico.ca,15421810,000000124841362,4,4,,5
357499,28-APR-12,27-APR-12,Luis,,en,184.147.204.66,oneil_9@sympatico.ca,15425690,000000124840941,2,2,Let customers know you are making changes to the modem.  It is still not right!,2
357500,28-APR-12,27-APR-12,Siobhan,,en,70.48.58.14,mjkilbride@sympatico.ca,15425062,000000124854620,5,4,,4
358032,25-APR-12,24-APR-12,Shirley,,fr,174.95.119.118,thomas.sabourin@sympatico.ca,15395360,000000124788621,3,2,J'avais besoin du no. (IP) du server internet et on m'a répond que Bell ne pouvait donné l'information. Alors mon problème n'a pas été résolut. La prochaine étape pour moi va être de faire venir un technicien chez moi... Ca c'est laissé à désiré...,3
358033,25-APR-12,24-APR-12,Kimberly,,en,74.15.103.172,w.sinker@sympatico.ca,15395940,000000124775186,5,5,"Really appreciate the way this was resolved quickly and quite satisfactorily by Kim. After the extreme irritation of contending with the non-functioning Bell web page, it was refreshing to encounter actual outstanding customer service! Thank you Kim!",4
358034,25-APR-12,24-APR-12,Kevin,,fr,67.68.146.104,jean_lise@bell.net,15388554,000000124768329,4,4,nous avertir quand il y a des changements que l`on peut faire pour que ce soit plus avantageux pour nous.,3
358035,25-APR-12,22-APR-12,Oussama,,fr,174.93.237.163,ydjlanoue@sympatico.ca,15365238,000000124731129,5,5,"Votre aide pour installer mon nouvel
ordinateur a été très appréciée",5
358036,25-APR-12,24-APR-12,Guylaine,,fr,184.145.215.37,joseepoulin85@sympatico.ca,15389126,000000124770156,5,4,,5
358037,25-APR-12,24-APR-12,Nelson,,en,184.148.189.132,breurkes@sympatico.ca,15384370,000000124777886,5,4,Can't think of anything.,4
358038,25-APR-12,24-APR-12,Partha,,en,64.231.195.66,jimchampley@bell.net,15388779,000000124771328,5,5,,5
358039,25-APR-12,23-APR-12,Daniel,,en,70.30.35.116,howarg@sympatico.ca,15372246,000000124748602,5,3,,5
358040,25-APR-12,24-APR-12,Yves,,en,74.198.186.116,joansteve@sympatico.ca,15388962,000000124783616,5,1,"your service rep was courteous and helpful, however, we were for no reason disconnected from internet service and he was unable to reconnect us - we are having to use outside service to respond to your survey or check our messages - this is extremely upsetting and inconvenient for personal and business reasons  - it is incredible that you can cut us off by mistake so quickly and yet it takes a few days???? to reconnect us when we are good customers and have always paid for your service on time",1
358041,25-APR-12,24-APR-12,Anne,,en,199.246.40.54,pacaceres@bell.net,15392470,000000124775781,5,5,"This comment isn't for the service call or the representative, but it's for the Internet service in general.  Speed profiles are NOT supposed to be lowered automatically!!  The automated system does not know what is best in most cases.  Only if I experience stability problems (which I did not) AND I call tech support should it be modified!  Otherwise customers like me will get the perception of being ripped off.",4
358042,25-APR-12,24-APR-12,Adam,,en,74.12.180.241,palmers@bell.net,15392500,000000124772478,5,5,"nothing else could have been done
adam gave excellent service",5
358043,25-APR-12,22-APR-12,Erick,,en,64.231.4.55,dave.gurney@sympatico.ca,15359012,000000124730647,5,5,,5
358044,25-APR-12,23-APR-12,Jose,,en,174.95.202.151,mariachomyn@sympatico.ca,15375964,000000124765164,5,4,,5
358045,25-APR-12,24-APR-12,Brenda,,en,70.50.177.64,s.k.gates@sympatico.ca,15393958,000000124769656,4,4,,4
358046,25-APR-12,24-APR-12,Farhana,,en,184.148.190.235,mkallio@bell.net,15391706,000000124785077,5,5,,4
358047,25-APR-12,23-APR-12,Walid,,fr,174.93.196.63,mariegalante@bell.net,15376032,000000124741746,5,5,"Le conseiller m'a dit qu'il était en Tunisie, c'est le seul bémol, car la communication n'était pas très bonne.  Par contre il a très bien résolu mes petits problèmes.",5
358048,25-APR-12,23-APR-12,Uzair,,en,69.156.30.253,canshaw@sympatico.ca,15367930,000000124747848,5,5,"Nothing!  The service rep was outstanding.  Uzair was patient, very clear and provided easy to understand steps.  It was totally my error in turning off my wireless on my laptop.  Yet, Uzair was very respectful and wanted to resolve my problem.  Well done.  I appreciated his help so much and Uzair really made my day.",5
358049,25-APR-12,24-APR-12,Sukanya Mukherjee,,en,70.26.18.2,payer.andrew@bell.net,15392674,000000124776790,4,4,"My Internet connection was broken by a Bell technicians working on the telephone pole wiring in my backyard on a problem totally unrelated to my service. After I discovered that I had no internet service, it took 24 hrs to get my service back. I think a better response could have been provided in view if the fact that the problem was caused entirely by Bell technician error.

The internet service otherwise is very good.",5
358050,25-APR-12,24-APR-12,Josue,,en,64.231.226.21,twodoves@sympatico.ca,15395666,000000124772137,4,4,"He did it all very well, and very politely. I am totally satisfied.",5
358051,25-APR-12,24-APR-12,Gloria,,en,69.158.82.121,jdowney27@bell.net,15388534,000000124789948,4,4,,5
358052,27-APR-12,26-APR-12,Salvador,,en,205.189.94.11,r2ro@sympatico.ca,15414310,000000124837717,3,3,,1
358053,27-APR-12,26-APR-12,Mohd,,en,65.92.198.3,anne.john@sympatico.ca,15405702,000000124823397,4,4,,4
358054,27-APR-12,25-APR-12,Ahmed,,fr,76.67.202.142,jlpoitevin@sympatico.ca,15402288,000000124793567,5,5,"tout s'est deroule d'une maniere tres professionelle.  Comme vos agents semblent de differente culture, il serait souhaitable qu'ils ne parlent pas si vite. Merci.....",5
358055,27-APR-12,26-APR-12,Igor,,fr,70.26.204.217,amagny@bell.net,15405538,000000124817914,4,4,M'aviser qu'il existait déjà un service d'afficheur et appel en attente inclus avec la base téléphonique.,5
358056,27-APR-12,26-APR-12,Francis,,en,64.231.112.51,m.casasola@sympatico.ca,15412078,000000124828795,5,5,It was all good,5
358057,27-APR-12,26-APR-12,Carlos,,en,70.53.47.134,christine4000@sympatico.ca,15407088,000000124835970,3,3,"Due to the need to change my password (I was not receiving/sending messages, I lost all of my received and sent e-mail messages and more importantly my DRAFTS.Very upsetting.",2
358058,27-APR-12,26-APR-12,Claude,,en,199.198.251.106,arhinz@sympatico.ca,15405784,000000124829423,3,2,"When I spoke with your billing dept the day prior to express concern over 2 overexaggerated usage days within the past month, that rep suggested that I contact tech support as they would be able to more accurately pinpoint & diagnose what type of usage might have caused this, or whether our account was being hacked into.   The tech rep stated that they had absolutely no way of doing this.   A disconnect in understanding obviously - the billing rep did credit us for the excessive charges, so I am happy with that side of it.  The tech rep did suggest changing our network password, which was valid and he led us through it - I did find some of his other suggestions on bandwidth usage mostly irrelevant and his demeanor somewhat condescending at times.",2
358059,27-APR-12,27-APR-12,Dilli,,en,70.51.97.218,sudsmckane@bell.net,15415916,000000124838964,5,5,the answer to #4 has nothing to do with customer service over the phone it has to do with the cost of service,3
358060,27-APR-12,26-APR-12,Kristen,,en,70.51.72.208,bennygroup@sympatico.ca,15406166,000000124827887,5,5,"CSR was the best Internet contact I have has in years

Excellent person !!

Wally Bennen",5
356418,28-APR-12,24-APR-12,Gopinath,,en,74.15.103.96,jrtfirst@sympatico.ca,15389236,000000124775823,5,5,,5
356419,28-APR-12,27-APR-12,Sushil,,en,74.15.98.208,esquiredon843@bell.net,15420674,000000124844990,5,5,Nothing. Keep up the good work...,5
356420,28-APR-12,23-APR-12,Ashley,,en,50.101.67.212,cnewton@sympatico.ca,15368712,000000124756353,4,4,It took 50+ minutes to handle my call!! Way too long.,3
356421,28-APR-12,25-APR-12,Adithya,,en,74.12.188.168,lauravonfarra@sympatico.ca,15403278,000000124795924,5,5,,5
356422,28-APR-12,23-APR-12,Leila,,fr,70.51.145.170,scimon@bell.net,15379894,000000124757213,4,4,,5
356423,28-APR-12,28-APR-12,Nischal,,en,216.185.83.210,elltownson@sympatico.ca,15420552,000000124861832,5,4,,4
356424,28-APR-12,27-APR-12,Walid,,fr,76.67.163.246,nicolegl@sympatico.ca,15425504,000000124850822,2,2,"On m,a dit qu'un technicien de Bell passerait vendredi entre 17 et 21 heures, j'ai passé la soirée à la  maison et n,ai pas eu de visite, on m'a dit qu'il était passé et qu'il n'y avait personne ce qui est impossible, par contre le technicien a résoolu le problè,e aujourd'hui  ",3
356425,28-APR-12,22-APR-12,Ashwini,,en,70.50.223.154,delpha.ramos094@sympatico.ca,15359130,000000124731543,3,3,my problem was about my laptap..and the customer service person mentioned that the problem is not related to the main internet server but with my laptap..so i should call the company where i bought the laptap..,3
356426,28-APR-12,24-APR-12,Lorrey,,en,184.145.100.190,rob-maycollins@sympatico.ca,15393586,000000124776758,5,5,,4
356427,28-APR-12,27-APR-12,Jose,,en,70.27.77.69,e-difference@sympatico.ca,15420375,000000124847076,5,5,,4
356428,28-APR-12,27-APR-12,Vijayashanti,,en,174.95.94.61,sharry@sympatico.ca,15427496,000000124845571,2,4,"the transmission was poor and that,along with  the accent of the representative made commmunication very difficult.",4
356429,28-APR-12,25-APR-12,Nelson,,en,70.24.21.55,ddesilets000@sympatico.ca,15399286,000000124803683,4,5,Language issue re pronounciation of certain english words a bit of a problem. ,4
356430,28-APR-12,26-APR-12,Christopher,,en,69.157.164.145,kohliharry@sympatico.ca,15411204,000000124837302,1,1,"Rep was not knowledge able about my concern, he was directing me to wrong direction.",2
356431,28-APR-12,27-APR-12,Naoufel,,fr,76.67.197.78,houle.carmen@bell.net,15421900,000000124848718,5,2,"Naoufel a été très à l'écoute de ma plainte qui concernait la variation de la vitesse de téléchargement. Naoufel m'a expliqué que le mauvais temps pouvait être la cause de la diminution de la vitesse de téléchargement. J'ai reconnu que c'était possible mais j'étais perplexe puisque la vitesse était plus basse que la normale depuis quelques jours. Cependant, aujourd'hui, tout est normal. Naoufel avait raison.",5
356432,28-APR-12,25-APR-12,Bedre,,en,70.29.15.71,joseph.malley@sympatico.ca,15402530,000000124811340,5,5,,4
356433,28-APR-12,26-APR-12,Laddavanh,,fr,184.144.205.98,mani.ju@sympatico.ca,15412214,000000124816320,1,1,M'aider à résoudre mon problème.  La préposée n'a pas du tout été à l'écoute de mes besoin et cela aurait pu m'aider a trouver une solution,1
356434,28-APR-12,26-APR-12,Bochra,,fr,184.144.205.98,mani.ju@sympatico.ca,15412216,000000124816651,2,2,cela n'a pas réglé mon probleme et j'aurais à payer des frais supplémentaires a cause du manque d'information et d'assistance des technicien et préposé à qui j'ai parlé,1
356435,28-APR-12,27-APR-12,Linda,,en,70.54.64.76,karindw@sympatico.ca,15423154,000000124854829,3,4,It's not this representative's fault but everytime I speak with a representative I'm given a different answer to my questions.  It's been very frustrating and I feel as though I'm given answers that I want to hear but not what I need to know.  This representative gave me information that I needed to know and gave me a solution but it was after I kept on asking more questions and determined to find out a solution to my problem.  ,2
356436,28-APR-12,26-APR-12,Katherine,,en,70.30.20.135,gvcostel@sympatico.ca,15409436,000000124827490,5,4,,4
356437,28-APR-12,27-APR-12,Rowen,,en,209.226.118.94,patricia.y@sympatico.ca,15425838,000000124854857,4,4,The first person to answer the phone was one whose expertise was for a business internet customer. He should have asked right away whether I was a business or a private customer.,4
356438,28-APR-12,27-APR-12,Haythem,,fr,76.65.86.103,simplag@bell.net,15427622,000000124847691,4,4,très gentil et patient technicien les ajustements ont prix 90 minutes,4
356439,28-APR-12,26-APR-12,Zulfiquar,,en,74.14.35.124,philipelegault@sympatico.ca,15414026,000000124824199,1,1,"You could have actually assigned a technician to the service I requested. I was booked to wait from 8 a.m. to noon, but OOPS you forgot to assign a technician. ROGERS! HERE I COME!",1
356440,28-APR-12,27-APR-12,Sarra,,fr,174.92.230.55,kado15@sympatico.ca,15423110,000000124839473,1,1,ne pas me fermer la ligne au nez et me rappeler. merci,3
356441,28-APR-12,27-APR-12,Sergio,,en,174.95.214.151,manne@sympatico.ca,15424330,000000124860209,5,5,Nothing,5
356442,28-APR-12,27-APR-12,Haythem,,fr,70.53.170.19,gillesbr8@sympatico.ca,15421360,000000124855474,1,1,"Le 29 février  j'ai re^cu un crédit de 42,00 sur Belle internet dont il restait 7,95 à payer pour la location du modem. Le 8 mars j'ai payé 114,40 - 48,05 = 66,25.  Le 5 avril j'ai payé 120,90 48,05 + 83,14 - crédit + taxes.
Je reçois le compte du 20 avril et on me charge encore le 4,95 de location du modem.  Je crois que je n'ai plus à peyr pour ce montant car j'ai déjâ payé le 7,95 + 42,00 crédit = 49,95.
J'ai reçu de votre part un numéro de transaction # 16831099 code d'agent Bell: 1755440 un crédit de 48,05.
Donc suite à mon appel on me dit que je n'ai pas payé  mon solde reporté de 48,05 mais je vous confirme que e l'ai payé le 5 avril 2012.",2
356443,28-APR-12,26-APR-12,Manindra Velpula,,en,70.49.137.101,hdonohue@bell.net,15409574,000000124828541,5,5,,5
356444,28-APR-12,23-APR-12,Carmen,,en,174.92.32.181,mmayko@sympatico.ca,15377004,000000124745110,5,5,I was very happy with the service you gave me.,5
356445,28-APR-12,25-APR-12,Chenrup,,en,69.157.38.232,beattiemd@sympatico.ca,15397718,000000124802764,5,5,Nothing....the male I spoke with handled it perfectly.,5
356446,28-APR-12,25-APR-12,Gilberto Jose,,en,74.12.80.62,cheulho@sympatico.ca,15398612,000000124813691,5,5,Answering operator instead of answering machine.,5
356447,28-APR-12,26-APR-12,Luis,,en,70.50.96.100,phannon4@sympatico.ca,15414016,000000124833695,5,5,,5
356448,28-APR-12,27-APR-12,Naveenkumar,,en,76.66.169.168,dszoberman@sympatico.ca,15420328,000000124861342,3,2,I felt the representative was a little bit abrupt in the way he spoke to me.,4
356449,28-APR-12,27-APR-12,Zohra,,fr,70.51.199.39,marclerc@sympatico.ca,15424376,000000124839763,,,"pendant plusieurs mois je n'ai pas obtenu de faire de l'internet à mon goût car mon systême était toujours planté et il était indiqué de réamorcer le système , en décembre 2011 j'ai annulé mon abonement pour faire formater et je n'ai pas eu plus de rendement par   la suite et    je pense souvent à annuler pour de bon  ",
356450,28-APR-12,26-APR-12,David,,en,174.92.33.2,r.boettcher@sympatico.ca,15414272,000000124831660,5,5,,5
356960,26-APR-12,18-APR-12,Soumaya,,fr,70.53.196.128,suzannerobidoux@sympatico.ca,15333930,000000124652854,1,1,"J'ai des troubles de connection intermittents. J'ai communiqué avec Bell à plusieurs reprises depuis quelque semaines. On me redemande à chaque fois de refaire les même tets et rien ne change. Les problèmes persistent. J'en ai vraiment marre. Certains jours, je suis incapable d'utiliser le net, les courriels, etc..",1
356961,26-APR-12,24-APR-12,Karen,,en,70.29.53.185,bad004@sympatico.ca,15383824,000000124770240,5,4,,5
356962,26-APR-12,25-APR-12,Nelson,,en,65.95.105.183,h.voelker@sympatico.ca,15401148,000000124812552,4,4,not have it take 45 minutes before it was determined that the problem was with the Bell network - a problem that arose again tonight.,3
356963,26-APR-12,24-APR-12,Nafti,,fr,70.26.229.188,anne.chateauneuf@sympatico.ca,15383514,000000124788142,5,5,"moins attentes au téléphone pour obtenir du service. 

perdu 20 minutes en tout",5
356964,26-APR-12,25-APR-12,April,,en,67.70.116.91,jodiea@sympatico.ca,15402376,000000124800910,1,1,Issue Bell Statement correctly.,1
356965,26-APR-12,25-APR-12,Samanta,,en,67.70.116.91,jodiea@sympatico.ca,15402378,000000124801088,3,,Be able to issue Bell Statement immediatley after corrections made.,
356966,26-APR-12,24-APR-12,Sami,,fr,50.100.130.72,gaudreaul@sympatico.ca,15387130,000000124789872,5,5,rien,4
356967,26-APR-12,18-APR-12,Yosra,,en,65.94.222.9,liliane_slunder@sympatico.ca,15329394,000000124646316,4,4,,5
356968,26-APR-12,24-APR-12,Chad,,en,65.94.104.199,sheilamaher3@sympatico.ca,15394388,000000124784215,4,4, I really don't know.Maybe Chad could tell you what he did to clear things.,4
356969,26-APR-12,24-APR-12,Paola,,en,64.231.117.46,mcangelo@sympatico.ca,15391272,000000124787125,4,4,"Nothing
",4
356970,26-APR-12,24-APR-12,Sebastien,,en,65.95.144.235,radean@sympatico.ca,15393128,000000124779897,5,4,"Have someone call me back and let me know that it would be 48 hours, not 24 hours as I was told.",5
356971,26-APR-12,23-APR-12,Matthew,,en,67.71.50.120,margaret.cox@sympatico.ca,15375946,000000124746197,4,4,,4
356972,26-APR-12,25-APR-12,Jose,,en,70.51.112.41,eespinosa_16@sympatico.ca,15399892,000000124811102,5,5,Hire more competent staff like Jose,5
356973,26-APR-12,24-APR-12,Edgar,,en,184.144.17.122,derf1937@sympatico.ca,15385768,000000124788802,2,1,"Edgar's technical knowledge was excellent, however his speech was very difficult to understand.  I didn't discover until our call was ended that I did not have all the information that I required to solve my problem.  Thank you for asking",
356974,26-APR-12,23-APR-12,Roy,,en,70.50.136.91,g.beechey@sympatico.ca,15370992,000000124741353,5,5,,3
356975,27-APR-12,18-APR-12,Alexander,,en,174.91.51.121,brodney@sympatico.ca,15324024,000000124661766,4,4,  ,4
356976,27-APR-12,26-APR-12,Edward,,en,76.69.29.251,isabel.ruttle@sympatico.ca,15409874,000000124825106,5,5,,5
356977,27-APR-12,26-APR-12,Sean,,fr,70.29.245.4,stephane.lord@bell.net,15415804,000000124826249,5,5,,5
356978,27-APR-12,26-APR-12,Ann,,en,70.26.116.9,carmela.gnini@sympatico.ca,15406792,000000124828935,5,4,Less automatic messages before being connect with the person that I spoke to,4
356979,27-APR-12,26-APR-12,Abhishek,,en,70.49.156.94,jason.paddle@sympatico.ca,15410132,000000124836069,5,5,employ canadians,4
356980,27-APR-12,26-APR-12,Asma,,fr,174.95.113.99,paulc.lessard@sympatico.ca,15413850,000000124817854,5,5,Rien de plus,5
356981,27-APR-12,26-APR-12,Wassim,,fr,174.92.236.64,frannicole@sympatico.ca,15408832,000000124816130,5,1,,5
356982,27-APR-12,26-APR-12,Jamila,,fr,174.92.236.64,frannicole@sympatico.ca,15408834,000000124828938,5,5,,5
356983,27-APR-12,26-APR-12,Jonathan,,en,70.27.12.61,jo_mcgovern@sympatico.ca,15410538,000000124837882,5,4,don't k now,4
356984,27-APR-12,26-APR-12,Ayesha,,en,174.95.92.139,dczosnek@sympatico.ca,15407704,000000124825172,2,2,"Rather than ""starting from scratch"" - listen to the customer's information - that two Bell techs were at my home over the last 10 days.  The CSR appeared to ignore their earlier work and did not seem to understand the issues involved or the work that was previously done.  The CSR did not appear to care to take the time to understand the customer's explanations - the CSR wanted to ""start at the beginning"" - starting with the most basic of starting points - probably because the CSR doesn't have a clear enough understanding of what happens in the ""field"".",2
356985,27-APR-12,26-APR-12,Kaouther,,fr,69.156.201.228,louiseroberge@sympatico.ca,15411878,000000124828553,4,2,"Mon mot de passe ne fonctionnait plus et mon ord. était verrouillé, alors elle m'a conseillé d'aller voir celui qui m'avait vendu mon ord.  Je lui ai dit que la personne avait fermer son entreprise et qu'il n'exitait plus. Alors elle m'a conseillé d'aller voir un technicien en informatique.  J'étais un peu déçu car j'aurais aimé parlé avec un technicien.  Elle m'a dit que probablement que j'avais attrappé un virus.",4
356986,27-APR-12,26-APR-12,Geetha,,en,174.95.92.139,dczosnek@sympatico.ca,15407706,000000124831117,4,3,"I;ve responded ""somewhat"" because teh resolution is a ""replacement modem"" that will be shipped shortly.  I explained that I currectly have 2 modems - the ""2 Wire - white modem"" and an older ""Speedstream 6300 - black modem"" - which I was upgrading from.  For reasons unknown the Speedstream appears to be more stable/tolerate of teh line condition.  It ""loses"" the internet signal every few days - the 2 Wire modem will sometimes operate problem free for 12-18 hours and sometimes for as little as 5 minutes.  To me, it appears that a line problem (noise) still exists.  The Bell tech that was on site, saw teh modem in operation and did not replace the modem - he concluded it was a line problem - installed a central ""filter"" - split the (in the house)phone and internet wiring (separate circuit for the internet) - advised that I get my security company in to revise their hookup to Bell (which I did) - but teh problem still exists.  The Bell tech thought that these fixes should be about 90% positive - but other issues (line noise) could still be a problem.  Seeing that I have two modems - and neither is reliable - a new modem will probably ""not help"".  I have another residence in Toronto - with the 2 Wire modem in use - it has worked withoiut fail (or a reboot) for the last 9 months - probably a very clean ""line"" with no noise - but once again - only a ""guess"" from a customer.",
356987,27-APR-12,26-APR-12,Leila,,fr,174.89.231.90,melan_dan@sympatico.ca,15412718,000000124826899,5,5,,4
356988,27-APR-12,26-APR-12,Afef,,fr,67.68.117.32,yolandebolduc@sympatico.ca,15417046,000000124817891,5,5,Rien tout était correct.,5
356989,27-APR-12,26-APR-12,Chuck,,en,69.159.1.31,cbevilac@sympatico.ca,15406886,000000124824067,5,5,Nothing this time.,5
356990,27-APR-12,26-APR-12,Karen,,en,174.88.11.167,bob.mccleery@sympatico.ca,15406416,000000124823142,4,4,,4
356991,27-APR-12,26-APR-12,Anne,,en,64.231.148.198,ann_simpson@bell.net,15405698,000000124817581,5,5,Nothing.,5
356992,25-APR-12,23-APR-12,Eric,,en,38.64.135.158,vibraim@sympatico.ca,15381728,000000124765041,4,4,nothing,5
356993,25-APR-12,24-APR-12,Stacey,,en,74.12.119.170,deniseemard@sympatico.ca,15385733,000000124767170,4,5,,5
357501,25-APR-12,24-APR-12,Andrea,,en,70.24.149.142,howard321@sympatico.ca,15387942,000000124767890,5,5,"Your people are always very plesent and hepfull the only way you need to inprove your service is to have these problems not happen in the first place I do not understand how everything goes along working find for two months then just quits working . I have all of my services with bell and I seem to have an on going relationship with your tech support. I have yet to find a bad tech . I know techknowlage is always advanching but I wish I didn't have to call your techs so much, my wife thinks Im having an affair with your techs as I call them so much on the other hand I only call them because they are so helpfull, and thats the only reason I stay with bell. 
Howard MacDonald  ",5
357502,25-APR-12,24-APR-12,Moses,,en,64.231.154.12,jhampshire@sympatico.ca,15388730,000000124786383,5,4,,4
357503,25-APR-12,24-APR-12,Maria,,en,74.15.25.79,mhargraft@sympatico.ca,15391462,000000124782656,4,3,,5
357504,25-APR-12,24-APR-12,Melvin,,en,76.68.154.54,valdiskalacis@sympatico.ca,15395736,000000124769896,5,5,,4
357505,25-APR-12,24-APR-12,Elsy,,en,184.144.10.222,maureencote@bell.net,15391200,000000124778885,5,5,"Not a thing, the IT service was fantastic",5
357506,25-APR-12,24-APR-12,Jason,,en,64.231.195.66,jimchampley@bell.net,15388780,000000124788592,3,2,,5
357507,25-APR-12,19-APR-12,Tim,,en,184.146.141.95,tdownman@sympatico.ca,15345588,000000124669112,5,5,Tim could not have served me any better.,5
357508,25-APR-12,24-APR-12,Jordan,,en,76.67.9.25,mroessl@sympatico.ca,15391938,000000124769034,5,5,,5
357509,25-APR-12,24-APR-12,Kanishka,,en,174.89.21.44,drutgers@sympatico.ca,15386172,000000124776392,5,5,,1
357510,25-APR-12,24-APR-12,Mehdi,,fr,64.229.133.195,renechretien@bell.net,15393328,000000124789936,5,5,,5
357511,25-APR-12,24-APR-12,Ferdaous,,fr,65.92.90.78,pierre655@sympatico.ca,15392864,000000124788514,5,5,Rien,5
357512,25-APR-12,24-APR-12,Wayne,,en,98.124.35.41,randcmccarthy@sympatico.ca,15393178,000000124778385,1,2,"My first contact with an agent in the Phillipines was difficult to understand. I asked to be transferred to a Canadian call centers. I was transferred to a Barbadoes call centre. Again I asked to be transferred to a Canadian call centre. I was then transferred to New Brunswick with a person who spoke clear english. This person did an excellent job. I find off shore sales (inquiries)always result in this situation. On the contrary, tech support if excellent. I would be happy to discuss this further. Contact me if you wish. Roger McCarthy 613-375-6614",2
357513,25-APR-12,16-APR-12,Allan,,en,69.158.96.196,idig@sympatico.ca,15299696,000000124591612,4,4,,4
357514,25-APR-12,17-APR-12,Abderrahmen,,fr,50.100.131.12,danvez34@sympatico.ca,15311564,000000124632957,1,1,Ecouter les demandes des clients,1
357515,25-APR-12,24-APR-12,G Benj,,en,70.54.7.61,carol067@sympatico.ca,15384634,000000124784566,5,5,,5
357516,25-APR-12,18-APR-12,Francis,,en,76.71.97.246,mycol.eniled@bell.net,15331112,000000124650867,3,2,I wanted to lookup a suspicous Phone number. I was told how to do it but in practice it failed,4
357517,25-APR-12,23-APR-12,Nix,,en,65.95.57.250,lisazupancic@sympatico.ca,15375160,000000124756861,5,5,"You word your question very interestingly.  I was actually VERY PLEASED with my recent experience with your representative Monica (ID#XZ429), but there is nowhere to show that in this survey.  Below is a comment on my experience with Bell that led to the call.

My call was a result of a change I made to my internet plan in mid March, 2012.  I have received 2 bills since and the change to my plan was NOT reflected in either of those invoices.  This is unacceptable that it takes 3 phone calls and more than 2 billing cycles to get resolution of a change in plans.  I made the initial call because I was not happy with my cost or service and every call I have to make, frustrates me with Bell even more.

On the 2nd call, the CSR Sanjay was abrupt but re-submitted the order and I thought that things were resolved.

The problem was STILL not resolved and that led to this call on Apr 23rd.  The call was answered by a lovely woman named Monica (ID#XZ429).  She reviewed the previous phone calls and order references as well as handled my continued frustration VERY WELL. She didn't make excuses, calmed me down immediately and dealt with the current month's billing errors while I was on the phone in a prompt and courteous manner (hopefully it is all resolved now).  Monica was able to see the still UNPROCESSED order on the system and she put in a request to make the adjustments again.

The one thing you need to do better is to PROCESS THE CHANGES AGREED TO IN A TIMELY MANNER.  It shouldn't take 2 billing cycles to process.",3
357518,25-APR-12,23-APR-12,Srinivas,,en,69.158.175.147,l.ringer@bell.net,15374616,000000124761382,3,1,"Resolve my inquiry  -- I cannot register for on-line account, and a promised call back (within 48 hours) has not yet happened.",1
357519,25-APR-12,24-APR-12,Walid,,fr,70.51.197.93,joden09@bell.net,15388984,000000124788737,5,5,,4
357520,25-APR-12,23-APR-12,Asir raja,,en,72.38.60.12,wrights@bell.net,15382144,000000124764868,5,5,talk a little slower,5
357521,26-APR-12,20-APR-12,Insaf,,fr,174.89.219.28,rm.martin@sympatico.ca,15355124,000000124687680,4,4,,4
357522,26-APR-12,25-APR-12,Houssemeddine,,fr,67.71.70.121,al-sue@sympatico.ca,15396968,000000124809915,4,4,,5
357523,26-APR-12,25-APR-12,Yasmin,,en,76.68.98.42,bhopperton@sympatico.ca,15397846,000000124806202,4,4,keep improving service tech service as well as you have over the last couple of years. it's great as compared to what it was. no longer dread calling tech support. friendly and knowledgeable,4
357524,26-APR-12,25-APR-12,Andrew,,en,74.12.238.54,mino333@bell.net,15404792,000000124799462,3,4,"you could have sent me an e-mail ahead of time so i would be aware of the situation and avoid it. I waited for almost 90 minutes and it's like a ""so what"" from your end. I was told it would take one hour to resolve yet it took 5. More comunication is needed and a sorry would go a long way. Some of us don't have the time to wait that long.",3
357525,26-APR-12,25-APR-12,Alvin,,en,69.159.47.187,a.lawson@sympatico.ca,15396728,000000124807525,1,1,"Talk to someone who can solve the problem and talk back to me when it is solved
VERY UNSATISFIED!!!",2
357526,26-APR-12,25-APR-12,Kevin,,en,76.67.8.80,dcsun@sympatico.ca,15399276,000000124797047,4,5,,5
357527,26-APR-12,25-APR-12,Elmer,,en,67.68.54.252,austindale@sympatico.ca,15397528,000000124803558,4,2,problem has resurfaced making me think that the it is the router itself that may need replacing as I am still losing connection intermittenyly.,4
357528,26-APR-12,25-APR-12,Allan,,en,70.29.25.212,james.white4@sympatico.ca,15401786,000000124800267,4,2,Talk to someone in Canada,3
357529,26-APR-12,25-APR-12,Michelle,,en,70.30.71.81,lasal3@sympatico.ca,15403266,000000124792850,1,1,FIX THE PROBLEM. I DO NOT ACCEPT YOUR NEW IMPOSED BILLING PRACTICE. ,1
357530,26-APR-12,25-APR-12,Daniella,,en,174.92.178.148,leer7@sympatico.ca,15403386,000000124800571,5,5,,5
357531,26-APR-12,25-APR-12,Partha,,en,174.92.178.148,leer7@sympatico.ca,15403388,000000124800865,5,5,,5
358061,26-APR-12,24-APR-12,Maher,,fr,184.144.137.179,pascale.legault072@sympatico.ca,15392544,000000124788765,3,1,"les gens etaient courtois et professionel mais le probleme est toujours la.  Ma connection wireless ne fonctionne pas.  J'ai rapporte l'ordi et bureau car on m'a dit que c'etait l'ordi.  Malheureusement, au bureau le wireless fonctionne.  Je n'ai pas le gout de rappeler car les tests sont tres longs et ce n'est pas la premiere fois que je dois attendre.  ",3
358062,26-APR-12,19-APR-12,Jamila,,fr,76.68.202.169,liseandre@bell.net,15341754,000000124666602,5,1,"je ne sait pas le probleme persiste 
toujours, merci de votre collaboration..",
358063,26-APR-12,25-APR-12,Pascal,,en,174.88.1.201,marcel.tasse@sympatico.ca,15404070,000000124795200,5,5,"I had to call 3 times in order to solve the modem problem... I waited for an hour the night before just to have my call answered and I finally hung up. Instead of waiting for so long and not being answered to, I would have appreciated being offered to be called back!  Since we were out of the country for nearly 4 months, I would have liked to have been notified not only by letter that our modem was to be discontinued. When a customer calls, it is usually because he needs to have his problem solved and not just be answered by a computerized voice that can't give you the right channel to follow.",3
358064,26-APR-12,12-APR-12,Wissem,,fr,76.69.189.232,rosenthal.rottier@sympatico.ca,15270194,000000124537192,3,4,"Je ne savais pas que le service à la clientele était à Toulousse ,j'aurais aimé avoir l.accès par télephone à quelqu'un  ici à Mtl.Enfin,un tecnicien est venu chez-moi pour regler le tout.",4
358065,26-APR-12,25-APR-12,Hector,,en,174.94.0.96,cassell29@bell.net,15398390,000000124809766,5,4,"I just learns to more my experience things from new jacks and modem etcs .I says thank you for help me .

Colin
 ",3
358066,27-APR-12,19-APR-12,Brent,,en,174.95.96.51,kcpurohit@sympatico.ca,15341136,000000124679904,4,3,"Ordered to send THREE SPLITTERS and received only ONE SPLITTER........?

In a damaged conditions.",5
358067,27-APR-12,25-APR-12,Danny,,en,64.231.116.86,heahaslip@sympatico.ca,15401258,000000124814577,5,5,nothing,4
358068,27-APR-12,24-APR-12,Leslie,,en,76.67.206.138,debbierush@sympatico.ca,15385650,000000124769185,4,4,Give more info about Fibe.,5
358069,27-APR-12,26-APR-12,Andy,,en,76.68.93.242,martin.g@sympatico.ca,15412488,000000124837546,3,4,"I was told that the reason I had to reset my wireless was because I had shut my modem off and back on.  I had done this because I had been told in the past by other tech people of your company, to do so and have done it with no problems such as I ended up with last night.  Very frustrating!!",3
358070,27-APR-12,26-APR-12,Sukumar,,en,174.89.156.233,david.guttman@sympatico.ca,15407598,000000124834948,5,5,,5
358071,27-APR-12,26-APR-12,Edwin,,en,69.158.83.35,chiggins@bell.net,15407044,000000124819453,4,4,,4
358072,27-APR-12,26-APR-12,Mary,,en,67.70.111.111,jendav@sympatico.ca,15410348,000000124836516,3,4,When I call Bell I always have to sit on hold for at least 10 minutes!  The people who work for you often have a lot of attitude!,1
358073,27-APR-12,26-APR-12,Hana,,fr,174.93.145.32,azarienne@bell.net,15405928,000000124817731,5,5,,5
358074,27-APR-12,26-APR-12,Jessica,,en,69.159.68.7,smccourt@sympatico.ca,15415596,000000124835724,5,5,"Nothing, the representative was extraordinarily helpful, patient, and friendly.
Thank you!",5
358075,27-APR-12,26-APR-12,Karen,,en,69.157.124.96,marleneandjerry@sympatico.ca,15412450,000000124826082,5,4,"Karen took care of our problem efficiently & quickly although none of us knew why it happened in the 1st place?
Nothing to do with this but I have trouble ""connecting"" to the internet on a daily basis even though it says the signal is ""good"", it ""errors"" & you must go out of the system & come back in..sometimes several times or even re-boot in order to ""connect"" to the internet.  Sometimes it takes up to 10 minutes to ""connect"" & ""authorize"". It also has a tendency to ""error"" when you are in the middle of reading an e-mail or on Google even if you have been working on the machine for several minutes.  Any ideas what is going on??  It's maddening. ",4
358076,27-APR-12,26-APR-12,Adam,,en,174.91.66.58,temcat@sympatico.ca,15416194,000000124822062,5,3,"This has nothing to do with 'Adam', he was fine--but my whole experience with Bell this week was rotten! My whole week got messed up becuase they made an appoinment to send someone out to set up my new internet service and told me no one would need to come out!! SO I was not here when David the tech came to my place the first time and so my internet got turned off, interfereing in everything I was doing this week. (setting up a new PC etc) and they could not resend a tech out for 2 days -- David did a great job when he came on Thursday and I am glad of that--but you folk need to let a person KNOW whether someone is coming out or NOT. I am not happy with what happened this week. So my compensation from Bell for all this mess up? It was a credit of 6.58 -- not much for having messed up my whole week. but something I guess--what can I expect from Bell as they provide such service as this to make appointments and not inform you they made it!! Maybe you should provide this information and things would work better--none of this needed to happen!! and I am with the loyalty group. Another memeber of my family has ditched Bell --just because of hassle and incompetant dealings like this. Smarten up Bell CA! or more folk will be leaving forever.",2
358077,27-APR-12,26-APR-12,Hema,,en,74.12.62.127,emil.nedra@sympatico.ca,15408422,000000124823191,5,5,Outcome of call was perfect.  One thing to improve is wait time in getting through to representative.,4
358078,27-APR-12,26-APR-12,Sudheer,,en,76.67.99.207,lhmacleod@sympatico.ca,15411652,000000124829082,4,4,,5
358079,27-APR-12,26-APR-12,Andrea,,en,184.147.53.110,DHJB@bell.net,15404964,000000124827043,1,1,Have reps in Canada  these overseas reps just dont understand us!!!!!!!!!!,1
358080,27-APR-12,26-APR-12,Ines,,fr,70.51.140.82,lucboutin@sympatico.ca,15411940,000000124816769,4,4,,4
358081,27-APR-12,26-APR-12,Fabian,,en,65.93.199.100,mikemark@bell.net,15412924,000000124835105,5,5,Can't think of anything.,5
358082,27-APR-12,26-APR-12,Med Salah,,fr,70.48.120.116,lcharron@bell.net,15411516,000000124823885,5,4,Rien d'autre,5
358083,27-APR-12,26-APR-12,Chamseddine,,fr,64.228.76.134,danslesbrasdemorphee@sympatico.ca,15407542,000000124825703,5,5,Rien... tout c'est passé à la merveille !,5
358084,27-APR-12,27-APR-12,Eliena,,en,69.157.13.47,owerenko@sympatico.ca,15413672,000000124839078,5,5,,5
358085,27-APR-12,26-APR-12,Martina,,en,67.70.129.226,murrayd@sympatico.ca,15413268,000000124821315,5,5,improve english,5
358086,27-APR-12,26-APR-12,Danielle,,en,192.197.54.26,johnsauve@bell.net,15410674,000000124825147,4,4,"If incentives are there for your customers, they should be offered through email instead of the customer having to go through the process of calling Bell to receive them.",3
358087,27-APR-12,26-APR-12,Pamela,,en,70.49.3.42,suewoodley@bell.net,15415932,000000124822317,5,5,nothing,5
356451,25-APR-12,24-APR-12,Chenrup,,en,64.231.130.73,kennedy393@sympatico.ca,15389612,000000124779971,4,3,,4
356452,25-APR-12,24-APR-12,Hugo,,en,64.231.130.73,kennedy393@sympatico.ca,15389610,000000124781076,5,5,very prompt & thorough,5
356453,25-APR-12,24-APR-12,Abdul,,en,174.91.9.77,b_hawley@sympatico.ca,15383814,000000124779992,1,1,"Bell Canada should invest some money into Customer service training.  I am very disappointed in how my request was handled.  I was transfered several times, hung up on and had to call back.  Everyone I speak to says that is not my department let me transfer you.  How many departments do you have?  When I finally get someone to help me, they were helpful.  Next they told me it could interupt my internet service but not for 48 hours.  Later that day my internet was cut off.  When calling back the next day, many transfers later again.  To fix my internet it would take 24 hours, not acceptable.  When I spoke with your customer care department she asked me ""what would you like me to do"".  Very unprofessional!!!!  I am so sick and tired of your pathetic service!!!  In a few weeks I will be cancelling all of my services with Bell Canada.  I am going to find a new provider that actually cares about there long term customers.  I have been a customer for many years with Bell and I will not allow you to treat me like dirt anymore.  I would never recommend Bell to anyone.  In fact I have sent a broadcast message to all of my staff, sharing my experience.  You also trick your customers into contracts, again very unprofessional.",1
356454,25-APR-12,24-APR-12,Adam,,en,50.100.90.221,hofferbunch@sympatico.ca,15387900,000000124768584,5,5,Quicker answer,4
356455,25-APR-12,22-APR-12,Rohith,,fr,174.92.221.166,plukosa01@sympatico.ca,15363294,000000124724290,3,4,"Set up your network so that a service rep. can check out my modem, to see if it is good or not,rapidly and definitively from his computer.",3
356456,25-APR-12,24-APR-12,Preethi,,en,184.144.128.51,kathy.dave.riddell@sympatico.ca,15389494,000000124788174,3,2,"I had a billing issue, and the contact number on the bill was for tech support.She tried to transfer me to the correct operator, but the call traffic was such that she could not.  Not her fault.",4
356457,25-APR-12,23-APR-12,Moses,,en,64.229.186.22,r.williamson@sympatico.ca,15378626,000000124759114,5,5,Have a smaller window for the time that a customer care representative will arrive at!!  Had to take a half day off of work to come home for 12:00 only to have him arrive at just after 5pm!!  Wasted that vacation time at work no way to get that time back... ,1
356458,25-APR-12,24-APR-12,Wissem,,fr,65.94.3.78,maywestc@sympatico.ca,15391248,000000124788425,5,5,,5
356459,28-APR-12,27-APR-12,Cristian,,en,64.231.176.13,eva.n@sympatico.ca,15420704,000000124848282,5,5,,5
356460,28-APR-12,27-APR-12,Matthew,,fr,184.151.114.15,dars248@bell.net,15419694,000000124849884,4,5,"Rejoindre la même personne avec qui on a eu une entente,parce que c'est pas toujours le cas.J,ai eu un problème avec la vitesse promise,qui n'était pas la bonne et l'entente de service aussi.J'ai rappeler le service internet pour ces problèmes et je n'ai pas parler aux mêmes personnes;alors j'attend la prochaine facture pour vérifier si tout est correct .",4
356461,28-APR-12,27-APR-12,Ben Bourouba,,fr,67.70.69.178,gaston.cadieux@sympatico.ca,15421178,000000124848154,5,5,,5
356462,28-APR-12,27-APR-12,Mitchell,,en,67.71.7.128,hmoyer@sympatico.ca,15421866,000000124850398,4,4,no problems,4
356463,28-APR-12,27-APR-12,Vineet,,en,70.50.136.45,grantmartens@sympatico.ca,15421532,000000124861807,5,1,I am still receiving the same error from Bell Internet Security Services within a few minutes everytime a scan from Bell Security Services starts on my computer.  It tells me that I have to restart Bell Internet Security Services or the sevices that I have enabled will not be protecting my computer.  It is a pain because this keeps happening everytime I restart Bell Internet Security Services and the error comes back again when the computer is running.  The problem has not been resolved.,3
356464,28-APR-12,19-APR-12,Yosra,,fr,70.30.173.237,mlgpoulin@sympatico.ca,15342896,000000124673623,1,3,"La demande ne portait pas sur Internet (lenteur), mais concernait le bruit au téléphone (résolu). Travail très lent: 9 heures sur 4 jours (mercredi et samedi). Manque de compétence apparent. Travail non terminé. Reste l'enfouissement du fil sous le gazon .... prévu pour la fin mai.",1
356465,28-APR-12,27-APR-12,Yosimar,,en,74.14.146.140,harrjohn@sympatico.ca,15421730,000000124842689,3,4,The language dialect and understanding of the english language was exceptionally POOR! the issues were eventually addressed but the process was very long and painfull.,3
356466,28-APR-12,27-APR-12,Maureen,,en,69.156.210.178,david.dwyer2@sympatico.ca,15419744,000000124858635,5,5,The representative who gave me the original input should have reviewed his input more thoroughly to save me a call the Bell.,4
356467,28-APR-12,27-APR-12,Eddy,,en,184.147.190.140,jtohill@sympatico.ca,15422989,000000124853345,4,4,,4
356468,28-APR-12,27-APR-12,Lise,,en,70.26.158.150,emilysway@bell.net,15420580,000000124845528,4,4,,3
356469,28-APR-12,27-APR-12,Salvador,,en,70.27.9.48,lmatsuba@sympatico.ca,15423938,000000124845716,5,5,,5
356470,28-APR-12,22-APR-12,Yosra,,fr,70.24.196.49,cello.morin@sympatico.ca,15358557,000000124724649,5,5,Service pour ma part et pour ce moment tout a fait parfait : la technicienne concernée a trouvé trés vite la cause ( malgré des renseignements assez maigres ( je ne suis pas une pro.....)et la solution merci beaucoup à cette personne particulièrement compétente et efficace !,4
356471,28-APR-12,27-APR-12,Katherine,,en,74.14.129.226,earlandrennie@sympatico.ca,15420406,000000124850203,5,3,nothing,4
356472,25-APR-12,24-APR-12,Tony,,en,76.67.27.180,gary.ahonen@sympatico.ca,15387090,000000124778787,5,5,,5
356473,25-APR-12,24-APR-12,Sondes,,fr,184.144.230.218,gilles.bris@bell.net,15387346,000000124777086,5,4,,3
356474,25-APR-12,24-APR-12,G Benj,,en,64.228.201.89,garvin4@sympatico.ca,15387088,000000124791748,5,3,My e-mail account was locked. I was told I would be called when it was unlocked and it may take 48 hours. Today I checked and went through process to redo password and unlocked account on my own.,4
356475,25-APR-12,14-APR-12,Mohamed Amine,,fr,65.92.169.61,francinelanglois@sympatico.ca,15280846,000000124563674,5,5,,5
356476,25-APR-12,24-APR-12,Arun,,en,184.148.225.224,jubree@sympatico.ca,15389268,000000124787343,5,5,nothing everything was done very well,5
356477,25-APR-12,16-APR-12,Steven,,en,174.88.21.23,rschillaci@sympatico.ca,15305992,000000124600562,1,1,improve your customer service by 200%,1
356478,26-APR-12,23-APR-12,Tshering,,en,65.93.161.178,bphambleton@sympatico.ca,15367628,000000124738181,1,1,"Maybe, get the order correct!!!",1
356479,26-APR-12,25-APR-12,Uzair,,en,65.92.12.89,mjmaguire1@sympatico.ca,15404848,000000124809027,5,5,nothing - it was perfect,4
356480,26-APR-12,25-APR-12,Ronda,,en,184.144.34.207,m.l.mckee@sympatico.ca,15403860,000000124802026,4,5,"
nil",5
356994,25-APR-12,20-APR-12,Haythem,,fr,74.12.230.173,lefrancois_eric@sympatico.ca,15352378,000000124703211,5,5,,3
356995,25-APR-12,17-APR-12,Eliena,,en,65.92.174.234,hapretty@sympatico.ca,15313776,000000124616769,5,4,"I was delighted to speak to someone without spelling every word I said one letter at a time.   Maybe it was a fluke but other times were painful.
She spoke coherently and knew her stuff.",4
356996,25-APR-12,24-APR-12,Mohammed,,en,70.24.114.19,aileendoug@sympatico.ca,15383099,000000124781251,5,5,I was completely satisfied with the customer service I received from your representative Mohammed.,5
356997,25-APR-12,24-APR-12,Pat,,en,74.14.15.112,richjenn@sympatico.ca,15393451,000000124789773,3,3,"I had to go through three agents to finally speak with a loyalty agent who then had to transfer me to another agent who handled bundles.  In total I spent 2 hours on the phone, I had to hang up the first time as I was on hold for 15 minutes after informing the agent that I did not have much time.  This is the third time I had called about a billing issue.  Hopefully this time I will not need to call again.",2
356998,25-APR-12,24-APR-12,Sonia,,fr,70.48.26.167,gitane11@sympatico.ca,15387414,000000124773714,5,5,,5
356999,25-APR-12,24-APR-12,Kat,,en,70.51.122.192,stockburn.scott@sympatico.ca,15394840,000000124784901,4,4,Nothing really.,4
357000,25-APR-12,20-APR-12,Shyam,,en,74.15.59.208,manne@sympatico.ca,15352906,000000124687182,4,4,Nothing,4
357001,25-APR-12,24-APR-12,Quintin,,en,74.12.147.209,dennis.medley@sympatico.ca,15385752,000000124790158,4,3,,4
357002,25-APR-12,24-APR-12,Shabbir,,en,70.29.92.179,chris.chow@sympatico.ca,15384926,000000124787643,5,5,Shabbir was very professional and patient in dealing with me. This is how all your representative should be.,5
357003,25-APR-12,24-APR-12,Nancy,,en,76.67.123.3,ruth.schiller@sympatico.ca,15393920,000000124771077,5,4,,3
357004,25-APR-12,24-APR-12,Amelia,,en,76.67.123.3,ruth.schiller@sympatico.ca,15393922,000000124775807,5,5,,3
357005,25-APR-12,24-APR-12,Pradheep Kumaar,,en,64.231.182.56,jeb.anderson@sympatico.ca,15388600,000000124784070,5,5,,5
357006,25-APR-12,23-APR-12,Alfredo,,en,69.157.49.48,rimith@bell.net,15379100,000000124765042,4,4,,5
357007,25-APR-12,24-APR-12,Ahmed,,fr,184.145.185.241,roger_blanchet@bell.net,15393706,000000124768042,5,5,,5
357008,25-APR-12,24-APR-12,Edwin,,en,69.157.48.46,jeannieandbill@sympatico.ca,15388586,000000124772524,5,5,Nothing really. ,5
357009,25-APR-12,23-APR-12,Lorrey,,en,174.95.206.74,etobigar@sympatico.ca,15370462,000000124753008,2,2,,4
357010,25-APR-12,19-APR-12,Aidin,,en,174.92.122.245,d.sharples@sympatico.ca,15337586,000000124667214,2,3,"The Bell Tech was awesome and honest. The customer care rep. was NOT. He could of listen to me, he did not believe me and was willing to drop me as a bell customer, he told me to give him 30 days notice (Loyalty dept.) until the tech got on the phone and told him exactly what I was telling him. Then he changed his tone with me. Being the loyalty dept. you would think he would bend over backwards to keep a loyal customer happy. After many years with Bell I was ready to go to cable. It was only after he talked to the tech, that he realized that I was right. I should not have to go through this when I have a concern, I should be treated fairly and with respect.  I just wanted to get the service that I have been paying for all along, I do not want to be taken advantage of, which I was and he didnt want to hear that so he wanted to drop me as a customer.  You should listen to the tape of our telephone conversation since they are suppose to be recorded, for QUALITY purposes. He told me that his name is Aiden X090, Conf. # 124667214, and listen how he changes his tune after talking with the tech, and listen how rude he was when he was talking to me before he talked to the tech.  I wonder if the tech wasn't here at that exact moment if I would be a Bell customer today. You asked me how likely I am to recommend Bell, Right now Im really not sure, I wouldnt want anyone else to go through this, prior to this incident I have recommended Bell, and about a month ago I had someone change from their carrier to Bell, now like I said Im not sure. I have better things to do with my time then to waste MY Valuable time trying to convice someone from Bell that I wasn't getting the service that I was paying for.",
357011,25-APR-12,24-APR-12,Bedre,,en,70.53.43.147,dbmoir@sympatico.ca,15385610,000000124790677,4,3,,3
357012,25-APR-12,24-APR-12,Wynbert,,en,65.92.205.86,perlene@sympatico.ca,15392738,000000124790400,5,5,"nothing, it was great",5
357013,25-APR-12,24-APR-12,Paul,,fr,70.49.113.9,redaut@bell.net,15393294,000000124791712,3,1,,
357014,25-APR-12,24-APR-12,Anne,,en,174.88.207.141,mjtripp@sympatico.ca,15391704,000000124766680,5,4,"Don't give me an appointment from 12pm to 6pm and show up at 8:30pm. Also find out I've been paying for 12meg of service, but my modem was 14yrs old and only handled 6meg.  My wife works from home and depends on our internet for her job and it's not dependable.  Too many interuptions in service considering what we pay.  Sorry, but will be switch to another provider.  Service tech. was awesome.",1
357015,25-APR-12,24-APR-12,Vladimir,,en,184.145.69.234,rpaglione@bell.net,15393852,000000124791227,4,4,Try to resolve this ongoing issue with inconsistent internet speeds long ago !,4
357016,25-APR-12,24-APR-12,Souhir,,fr,174.88.123.28,sylou1@sympatico.ca,15394988,000000124787901,5,4,,5
357017,25-APR-12,20-APR-12,Khouloud,,fr,184.144.189.189,g.la_brie@sympatico.ca,15349880,000000124689600,5,5,"Un seul conseiller pour répondre à toutes mes questions ou tous mes transferts suite à un déménagement et non un conseiller pour annuler service téléphonie, un autre pour internet et encore un autre pour le mobile.",4
357018,25-APR-12,24-APR-12,Latisha,,fr,76.68.225.174,noni.zeitoune@sympatico.ca,15392264,000000124787429,5,5,,5
357019,25-APR-12,24-APR-12,Moez,,fr,69.159.92.220,ddelbusso@sympatico.ca,15385634,000000124772123,5,4,Une meilleure compensation car une heure de mon temps vau plus que 10$ par votre erreur.,4
357020,25-APR-12,23-APR-12,Moncef,,fr,174.91.207.231,danielgagn2@sympatico.ca,15369092,000000124742404,4,4,Un meilleur prix,4
357021,25-APR-12,24-APR-12,Arun,,en,70.50.184.149,mattandsuzanne@sympatico.ca,15391174,000000124775107,4,4,Less time on the phone,3
357022,25-APR-12,24-APR-12,Mehdi,,fr,69.159.89.93,jovic40@sympatico.ca,15389180,000000124785986,5,5,"continuer votre beau travail

Merci
",5
357023,26-APR-12,25-APR-12,Khaled,,fr,174.91.205.191,adre.girard@sympatico.ca,15396870,000000124809971,5,5,j`ai ete tres bien repondu merci.,4
357024,26-APR-12,25-APR-12,Vladimir,,en,70.51.221.85,gpdenbok@sympatico.ca,15400970,000000124808152,4,1,"Make it very simple for an 83 year old man.  As it was it took an hour  of my time without results , just so that I would not have to pay $ 2.00 each month for my paper bill. I could not get it done, not even with your expert help.",1
357025,26-APR-12,24-APR-12,Oscar Ernesto,,en,184.145.118.149,geoff.hutton@sympatico.ca,15387200,000000124787827,4,4,Nothing,5
357026,26-APR-12,24-APR-12,Monica,,en,70.50.65.156,leo-orientis@bell.net,15390122,000000124791469,5,5,Build modems to last longer than 3 years.,4
357532,26-APR-12,25-APR-12,Jose,,en,67.70.94.187,adamsach@sympatico.ca,15396846,000000124797503,5,5,,2
357533,26-APR-12,20-APR-12,Sylvain,,en,50.101.141.228,alery.allan@sympatico.ca,15346914,000000124689444,5,5,"Absolutely nothing, Sylvain was very helpful and indeed it was a strange problem, but he fixed it all.
Thanks",5
357534,26-APR-12,25-APR-12,Nizar,,fr,76.69.205.101,jc.st@sympatico.ca,15401922,000000124796599,4,4,,4
357535,26-APR-12,24-APR-12,Hela,,fr,100.43.126.160,mado35@sympatico.ca,15390702,000000124770139,5,4,SVP Avertir lorsque nous sommes obligé de canceller notre abonnement à internet ltrès lent que tous nos courriels entrants seront écrasés.  Vous ne pouvez savoir le trouble dans lequel nous nous sommes retrouvé depuis deux semaines..,3
357536,26-APR-12,25-APR-12,Jay,,en,174.89.71.169,dswanton@bell.net,15399760,000000124798861,4,5,I just wish that it did not take so long.,5
357537,26-APR-12,25-APR-12,Ericka,,en,184.148.181.149,clive.sawdon080@sympatico.ca,15398812,000000124801945,4,4,,4
357538,26-APR-12,25-APR-12,Sriram,,en,74.198.9.210,lcmoniz@sympatico.ca,15403334,000000124812653,5,5,,5
357539,26-APR-12,25-APR-12,David,,en,67.71.81.99,bhicke@sympatico.ca,15397840,000000124797547,5,5,nothing I can think of,4
357540,26-APR-12,24-APR-12,Bedre,,en,184.147.170.148,fbgraham@sympatico.ca,15386720,000000124784639,,,"Follow through on what the customer has asked for!
This is Bell's last chance to correct our on going problem since January....noboby reads these any way...have yet to receive a response!",1
357541,26-APR-12,25-APR-12,Karen,,en,174.91.137.160,gehurst@sympatico.ca,15400654,000000124794028,4,4,The technician who came to my house and set up the new modem should have set up the security WPA rather than WEP. ,4
357542,26-APR-12,25-APR-12,Nancy,,en,76.66.84.235,lsaul@sympatico.ca,15403692,000000124799060,4,4,,4
357543,26-APR-12,25-APR-12,Saber,,fr,76.67.148.104,asylvestre@bell.net,15397492,000000124802059,4,5,Rien de plus,5
357544,26-APR-12,25-APR-12,Olivier,,en,174.92.109.64,jacqueline.bezaire048@sympatico.ca,15401732,000000124801635,5,5,"Absolutely nothing.  Olivier was most patient and helpful.  You need more people like him, though everyone I've dealt with at Bell has been great.",5
357545,26-APR-12,25-APR-12,P Senthil,,en,74.12.187.157,hsherwood_1@sympatico.ca,15401414,000000124805666,3,4,"Initially told by Bell Rep on phone that I would be receiving a new modem to access wifi. When it didn't arrive after 7 days, was then told that I had the modem already but needed tech advise to access it.  This meant that I was transferred to three people before this was resolved and the wifi activiated on my iphone. ",3
357546,26-APR-12,24-APR-12,Nirupa,,en,65.94.132.106,tmurphy6@bell.net,15395450,000000124786103,4,4,? beats Me,4
357547,26-APR-12,25-APR-12,Susy,,en,184.145.0.68,k.maziarka@sympatico.ca,15402726,000000124807011,5,5,,4
357548,26-APR-12,25-APR-12,Faouzia,,fr,67.68.106.58,gastonlevesque2@sympatico.ca,15400598,000000124793666,5,4,Rien,5
357549,26-APR-12,24-APR-12,Luis,,en,184.148.181.157,cybergrl@sympatico.ca,15385310,000000124781912,5,5,NOTHING!,3
357550,26-APR-12,26-APR-12,Sowjanya,,en,174.93.50.6,kdeigner1@bell.net,15402864,000000124815711,5,5,cannot think of anything at this moment. Thanks again1,5
357551,26-APR-12,25-APR-12,Gregorio,,en,184.144.63.26,clementdrywall@bell.net,15398796,000000124808527,5,4,none,4
357552,26-APR-12,25-APR-12,Paula,,en,70.31.107.254,eileen_robertson@sympatico.ca,15399910,000000124805198,3,4,Make sure you correct the billing when requested.  It took 2 months for the amount to be changed.,4
357553,26-APR-12,25-APR-12,Sonia,,fr,184.144.176.74,loranpondu@sympatico.ca,15403620,000000124805999,4,4,rien ,5
357554,26-APR-12,25-APR-12,Pamela,,en,74.12.43.106,hw.mcmullen@bell.net,15401462,000000124793543,5,5,,3
357555,26-APR-12,25-APR-12,Jose,,en,76.71.75.254,bsymonds@sympatico.ca,15398184,000000124795474,5,5,,4
357556,26-APR-12,25-APR-12,Resiree Roxanne,,en,76.69.132.110,Spasot@sympatico.ca,15396662,000000124796630,3,3,,4
357557,26-APR-12,25-APR-12,Resiree Roxanne,,en,76.69.132.110,Spasot@sympatico.ca,15396660,000000124796166,3,3,,3
357558,26-APR-12,25-APR-12,Med Salah,,fr,74.15.202.56,durand.sarto@sympatico.ca,15399790,000000124794551,4,4,"les délais pour avoir du support
technique.",4
357559,26-APR-12,24-APR-12,William,,en,184.151.61.107,bob.hughes2@sympatico.ca,15384236,000000124783444,5,5,"Nothing.  I wasn't even sure it was a problem for Bell to handle, but William said it was and promptly took care of it.  Thanks, William.",5
357560,26-APR-12,25-APR-12,Mohamed Yusuf,,en,67.70.45.123,barry.steffler@sympatico.ca,15397666,000000124802042,4,3,,4
357561,26-APR-12,25-APR-12,Rahma,,fr,67.68.144.253,claude.santerre@sympatico.ca,15398748,000000124797058,4,4,Pour le moment rien c'est résolu mais je vais quand même attendre ma facture du mois de mai pour voir si c'est totalement résolu et si je n'aurai pas besoin de rappeler comme ce fut le cas à différentes reprises souvent pour le même cas.,
357562,26-APR-12,23-APR-12,Jessica,,en,70.49.151.219,glench@sympatico.ca,15371540,000000124742123,5,5,,5
357563,26-APR-12,25-APR-12,Temsu,,en,64.229.136.212,eddie0@sympatico.ca,15399868,000000124797001,5,5,Actually not much,5
357564,26-APR-12,23-APR-12,Marc-Andre,,en,69.158.35.82,p.healey@sympatico.ca,15377790,000000124747666,5,5,,3
357565,26-APR-12,24-APR-12,Sofien,,en,70.51.9.106,jean_kathleen@sympatico.ca,15388553,000000124788442,5,4,the waiting on the telephone for a technicien in English was very long,4
357566,26-APR-12,25-APR-12,Ericka,,en,184.144.67.190,mikericci@sympatico.ca,15404760,000000124811729,5,5,,5
357567,26-APR-12,25-APR-12,Kaouther,,fr,67.68.124.58,marie.deblois@bell.net,15404156,000000124803998,5,5,,5
357568,26-APR-12,25-APR-12,Asra,,en,70.29.12.50,jack.walker@sympatico.ca,15401690,000000124795374,3,,"your representative was fine. She was pleasant, eager to please and knew what steps to take in resolving my problem. The larger issue is actually resolving the problem: this is the 3th or 4th time I have contacted customer service recently to resolve my issue (being notified and/or charged for overusage) after having upgraded my service seven weeks ago. Your system said I still had a limit of 2GB bandwidth usage, when in fact I had upgraded to 25GB back in early March. It remains to be seen whether it is truly resolved this time.",2
357569,26-APR-12,19-APR-12,Mohamed,,fr,174.92.99.120,lise.yves@sympatico.ca,15341750,000000124668557,4,5,,5
357570,26-APR-12,25-APR-12,Elmer,,en,74.15.37.16,kikky@sympatico.ca,15402990,000000124815106,3,4,they could have asked if there was anything else to help me with.,4
357571,26-APR-12,25-APR-12,Vaishnavy,,en,174.89.67.184,maron.pollitt@sympatico.ca,15404260,000000124794001,4,4,Provide someone who speaks English more clearly,4
357572,26-APR-12,24-APR-12,Dilip,,en,65.94.98.42,cubbage@sympatico.ca,15385296,000000124771794,3,1,Did not deal with problem,3
357573,26-APR-12,24-APR-12,Eric,,en,74.12.242.221,galianotom@sympatico.ca,15387060,000000124773319,5,3,My internet service was reset but still did not work. A second call resolved the problem by resetting the modem and router.,5
358088,28-APR-12,27-APR-12,Mohamed Abdelkader,,fr,174.93.202.242,alain.345@bell.net,15417720,000000124850890,5,5,,5
358089,28-APR-12,27-APR-12,Adnen,,fr,65.93.127.88,rollande64@bell.net,15426958,000000124851051,5,5,Ho non ,5
358090,28-APR-12,24-APR-12,Zaccheus,,en,50.101.230.209,foggyb@bell.net,15386816,000000124768012,4,5,Everything went smoothly.  I don't have a great deal of computer knowledge so it is stressful and embarrising when I have to address a problem.  Zaccheus was patient reasuring me that I could be part of the repair. Thank you,5
358091,28-APR-12,25-APR-12,Ericka,,en,70.48.5.45,mcg@sympatico.ca,15404444,000000124806717,3,1,I'm sure that your rep did her very best and was very curtuos. The issue turned out to be something out of your control. It appears that a microsoft upgrade caused the issue and when I restored my settings from 2 weeks back all was well. It was not a Bell issue and I applaud your reps attempts to help.,5
358092,28-APR-12,27-APR-12,Jeannette,,en,174.35.233.2,lmackness@sympatico.ca,15423936,000000124845569,5,5,,4
358093,28-APR-12,27-APR-12,Marcus,,en,70.53.85.122,sally.darling@sympatico.ca,15427192,000000124841353,5,5,reminded me of my sign in info,4
358094,28-APR-12,26-APR-12,Nizar,,fr,184.145.176.36,julienne.bouchard@sympatico.ca,15410884,000000124831363,5,5,,5
358095,28-APR-12,27-APR-12,Med Mehrez,,fr,65.95.72.210,mhebert_01@sympatico.ca,15424868,000000124852105,5,5,,4
358096,28-APR-12,27-APR-12,Priyojoy,,en,174.88.11.134,carol055@sympatico.ca,15418948,000000124844163,5,5,The first three people I spoke to did not resolve the problem.- Jack was great. He perservered and solved the problem. It turned out to be quite simple.,5
358097,28-APR-12,27-APR-12,Andrea,,en,70.49.2.28,cblrobin@bell.net,15419032,000000124844432,5,5,,5
358098,28-APR-12,23-APR-12,Tracy,,en,184.148.186.109,megmike@sympatico.ca,15376480,000000124741146,3,3,I have been paying for high speed service for 3 years when I have not had a constant Internet connection nor will I have contact service until the line or fiber optic is changed,4
358099,28-APR-12,26-APR-12,Chamseddine,,fr,70.30.172.139,rachel.crevier100@sympatico.ca,15414340,000000124820434,5,2,"Aujourd'hui samedi j'ai eu le même trouble toute la journée, mes e-mail n'entrent pas, et je ne peux faire mes jeux sur Google...Et voilà qu'a 19hrs, tout entre dans l'ordre....?????
Je suis allée chez Future Shope, pour a peu près la 15ième fois, Mme ce n'est pas votre ordi,c'est votre connection a la maison ?????Rachel Simard,,,,
",
358100,28-APR-12,27-APR-12,Lotfi,,fr,76.65.86.103,simplag@bell.net,15427624,000000124842602,4,2,la solution a durée 45 minutes et le système internet a flanché ????,2
358101,28-APR-12,27-APR-12,Sonia,,fr,184.145.216.124,gberb@sympatico.ca,15421200,000000124841359,4,3,,4
358102,28-APR-12,27-APR-12,Salvador,,en,65.92.214.23,ldbellezza@sympatico.ca,15423684,000000124859643,4,3,Discount my next bill for three days loss of service for internet,4
358103,28-APR-12,27-APR-12,Kelly,,en,70.27.51.86,connie.neubauer@sympatico.ca,15419384,000000124857304,5,5,,5
358104,28-APR-12,27-APR-12,Jim,,en,174.92.94.24,audrey-james.anderson@sympatico.ca,15418162,000000124852019,4,4,,4
358105,28-APR-12,27-APR-12,Nas,,en,184.146.104.45,michael283@sympatico.ca,15424888,000000124851883,5,5,Nothing,5
358106,28-APR-12,23-APR-12,Baltharaj,,en,174.89.124.55,scott.samson@sympatico.ca,15379912,000000124738928,5,5,,5
358107,28-APR-12,27-APR-12,Naim,,fr,174.93.238.220,lafond.gillesbernice@sympatico.ca,15423568,000000124848558,5,5,,5
358108,28-APR-12,27-APR-12,Jason,,en,184.144.205.59,leo.lauricella@sympatico.ca,15423722,000000124856407,4,4,,4
358109,28-APR-12,26-APR-12,Nora,,en,67.71.141.154,leeroy40@sympatico.ca,15411564,000000124819723,3,2,the problen still exist need to have a repair man in has not worked properly since line was put outside still have double e-mails and works really slow at all programs ( not happy for tha amount of money we are charged monthly for the computer),3
358110,28-APR-12,27-APR-12,Aprajit,,en,65.94.57.155,john.hergovich@sympatico.ca,15422776,000000124841849,5,5,all is well,5
358111,28-APR-12,27-APR-12,Denice,,en,174.89.241.117,mendy.c@sympatico.ca,15424812,000000124840119,1,1,"- produce a proper invoice with the 
  agreed upon amounts.",1
358112,28-APR-12,26-APR-12,Farhana,,en,70.53.115.143,margiem_21@bell.net,15412310,000000124832368,5,5,,5
358113,28-APR-12,27-APR-12,Kanchumarthi,,en,184.148.174.65,scherer.energy@sympatico.ca,15427324,000000124858724,5,4,,5
358114,28-APR-12,27-APR-12,Nathan,,en,76.69.66.143,may_ho@sympatico.ca,15424676,000000124843392,5,5,Every thing is perfect.,5
358115,28-APR-12,16-APR-12,Adam,,en,174.93.25.102,paweluszek@sympatico.ca,15304642,000000124601095,5,4,,5
358116,28-APR-12,27-APR-12,Edgar,,en,74.12.173.60,rejeantremblay@bell.net,15426600,000000124858053,5,5,"nothing. if all of the others i have been talking since february, to fix my internet,[downloading music] i would not have this problem. the technician friday night was just fantastic friday.
   thank you ",5
358117,28-APR-12,26-APR-12,Chamseddine,,fr,67.68.209.178,michelchevalier77@sympatico.ca,15412844,000000124836009,4,5,Tout étais parfait ,5
358118,28-APR-12,27-APR-12,Andrea,,en,50.101.71.242,gastoncollins@bell.net,15421182,000000124854694,5,5,Nothing,5
358119,28-APR-12,27-APR-12,Elvis Francisco,,en,76.71.54.114,jgreenbaum@sympatico.ca,15422518,000000124845919,1,1,"fix my internet reception problem

representative was friendly, but did not resolve the problem",
358120,28-APR-12,27-APR-12,Mohammed,,en,76.64.101.52,charles.shaaron.mckinney@sympatico.ca,15419110,000000124854015,5,4,Nothing,4
358121,28-APR-12,27-APR-12,Tayssir,,fr,67.71.114.180,deniseg@sympatico.ca,15419938,000000124856849,5,5,"
 Je suis entièrement satisfaite de M.Tayssir.Il a répondu à toutes mes questions avec compétence patience et très courtoisement.Bell peut être fière d'avoir un tel employé.",5
358122,28-APR-12,27-APR-12,Larissa,,en,76.70.83.223,noelcunningham@sympatico.ca,15425558,000000124860676,2,1,,2
358123,28-APR-12,27-APR-12,Dilli,,en,69.157.36.228,jack.hould_1@sympatico.ca,15422136,000000124839340,5,5,Every body is hired to work~~~:0),5
358124,28-APR-12,26-APR-12,Uzair,,en,70.48.231.233,gailsearle@sympatico.ca,15408942,000000124819569,5,5,Nothing...experience was great. ,5
358125,28-APR-12,27-APR-12,Kishore,,en,70.54.121.87,jfroio@sympatico.ca,15422510,000000124852351,5,4,,5
358126,28-APR-12,24-APR-12,Walter,,en,70.48.4.50,edward.young@sympatico.ca,15386346,000000124774739,2,1,He did not resolve my problem and he said he would have someone call me and no one did.,2
358127,28-APR-12,24-APR-12,Elmer,,en,184.144.140.223,janice.baird034@sympatico.ca,15388398,000000124783220,5,4,,4
358128,28-APR-12,27-APR-12,Sabha,,en,70.31.221.157,behubert@sympatico.ca,15418374,000000124847957,5,5,"Nothing really - everything is working very well and we are very pleased.
Thank you very much for your patience.",5
358129,29-APR-12,27-APR-12,Ben Bourouba,,fr,70.49.62.212,rene070@sympatico.ca,15426610,000000124860829,5,4,Je ne sais pas,4
358130,29-APR-12,24-APR-12,Med amir,,fr,70.52.36.127,mmcote@sympatico.ca,15391740,000000124770727,5,5,,5
358131,28-APR-12,25-APR-12,John,,en,174.92.106.169,jefjb@sympatico.ca,15402072,000000124810372,4,3,,5
356481,26-APR-12,25-APR-12,Hajer,,fr,76.65.65.79,claudegaut@sympatico.ca,15398758,000000124794284,5,5,"L'inscription a Bell.ca n'est pas une mince affaire. A chaque étape. le programme pose 3 questions, Si les 3 réponses sont incorects, on on doit recommencer le tout pour les 3 réponses.
Ne serait il pas plus facile pour le client de corriger l'erreur a chaque question que de recommencer plusieur fois l'opération",4
356482,26-APR-12,25-APR-12,Gavin,,en,174.91.66.4,laurasalvi@sympatico.ca,15403276,000000124792238,4,4,,4
356483,26-APR-12,22-APR-12,Imen,,fr,184.145.218.235,berlis@sympatico.ca,15358132,000000124728864,4,2,Le problème ne dépendait pas de Sympatico.,4
356484,26-APR-12,25-APR-12,Deoborah,,en,70.24.175.12,apdrake@sympatico.ca,15397360,000000124796645,5,5,you could have given me debbie first instead of some one from another country who screwed everything up the first time,4
356485,26-APR-12,25-APR-12,Ahmed,,fr,70.29.155.103,adel.khal@sympatico.ca,15396856,000000124810227,5,5,je trouve que vous êtes excellent,5
356486,26-APR-12,25-APR-12,Donna,,en,64.229.78.192,e_s_stew-r@sympatico.ca,15399842,000000124805117,5,4,"Tried to do chat three times.  The chat line ask for name and proplem, but no response then went to phone.  Excellent person.  No accent and clear dictation.  Thanks from an Old Guy.",5
356487,26-APR-12,25-APR-12,Kevin,,en,64.231.67.76,jdaynes_21@sympatico.ca,15401958,000000124810544,5,4,put the bill under my name as soon as possible as Roland  passed away.I have infromed bell of that .it's to go under Laurette Smith.. they spelled my name wrong..they spelled it Lorette.. so please inform  them of that  Thank you,5
356488,26-APR-12,25-APR-12,Zee,,en,69.157.48.216,goldencol@sympatico.ca,15400952,000000124803082,4,4,Since fibre optic cable is not in this area yet I could not complete what I had intended.,3
356489,26-APR-12,25-APR-12,Lea,,en,184.147.223.194,bobhayes@bell.net,15397982,000000124808464,4,4,Put me back to a month to month contract rather than place a note on my contract indicating that the $100 change/cancellation fee has been waved.,3
356490,26-APR-12,25-APR-12,Abderrahmen,,fr,184.162.212.197,jean-pauldrolet@bell.net,15402004,000000124800728,4,4,,4
356491,26-APR-12,25-APR-12,Lorrey,,en,65.93.109.251,jan_art@sympatico.ca,15401806,000000124802243,5,5,,5
356492,26-APR-12,25-APR-12,Ahmed,,fr,174.89.227.104,gerard.bonin@sympatico.ca,15400738,000000124792872,5,5,"Trop long avant d'avoir un conseiller. 
On devrait avoir une question à répodre au début si nous voulons un conseiller comme signaler # ou 0.",5
356493,26-APR-12,24-APR-12,Luis,,en,64.231.246.66,4ugpos@sympatico.ca,15382516,000000124785255,2,1,provide more info on why spam was sent out from my computer.. because he wasn't able to resolve my runtime error & get my email up & running... he said it would be escalated.. however the next day i find out the run time error was an issue sympatico had & never bothered to call me back to tell me... i tried it the next day from a different computer & fixed it myself.... Not very satisfying,2
356494,26-APR-12,24-APR-12,Celina,,en,64.231.246.66,4ugpos@sympatico.ca,15382518,000000124790695,2,1,the young man at least provided me with possible explanation to why or how my computer was hacked.. but not enough info for someone who doesn't even know how it happened,2
356495,26-APR-12,25-APR-12,Moncef,,fr,70.48.189.207,andrenicolesimard@sympatico.ca,15397214,000000124796925,4,4,,4
356496,26-APR-12,25-APR-12,Edgar,,en,184.144.34.170,mac74@bell.net,15403910,000000124811998,4,5,,4
356497,26-APR-12,25-APR-12,Srinivasan,,en,70.27.120.245,donjeanearly@sympatico.ca,15399624,000000124793219,4,4,,5
356498,26-APR-12,25-APR-12,Wayne,,en,70.31.51.249,cdwar@sympatico.ca,15398472,000000124804256,4,2,,4
356499,26-APR-12,24-APR-12,Bochra,,en,174.91.16.5,b.chalmel@sympatico.ca,15383788,000000124769511,4,4,Tell the ethnic to be less condescendent,4
356500,26-APR-12,24-APR-12,Yosra,,en,174.91.16.5,b.chalmel@sympatico.ca,15383786,000000124768915,3,4,,4
356501,26-APR-12,25-APR-12,Jordan,,en,184.147.27.111,chris_hird@bell.net,15398644,000000124800905,4,1,Jordan was very good at explaining the position and knew of the problem but was unable to help me resolve the issue. The second first level support person I was routed to after speaking with Loyalty and billing was rude and uncooperative. I doubt I will be sent a survey about the experience with her.,1
356502,26-APR-12,24-APR-12,Denice,,en,70.27.232.153,ew1986@sympatico.ca,15386608,000000124772015,5,4,,5
356503,26-APR-12,25-APR-12,Jill,,en,70.55.95.184,betty.wilkins@sympatico.ca,15397808,000000124806625,4,4,,4
356504,26-APR-12,25-APR-12,Jose,,en,69.158.112.178,howard.martel@sympatico.ca,15401396,000000124803166,5,5,Nothing I can think of!!,5
356505,26-APR-12,25-APR-12,Joseph,,en,70.26.22.240,hardingderksen@sympatico.ca,15401198,000000124793633,3,3,Based on my experience any time i need something done and I call Bell it usually gets screwed up.  Thus I only call Bell as a last resort.  Life is to short and a person can only take so much frustration.,3
356506,26-APR-12,25-APR-12,Catherine,,en,174.95.6.179,bbroger@sympatico.ca,15397688,000000124794097,5,5,To be honest I was very happy with the outcome,5
356507,26-APR-12,25-APR-12,William,,en,76.67.124.77,grenierfaye@sympatico.ca,15401040,000000124812641,4,4,,4
356508,26-APR-12,23-APR-12,Joseph,,en,74.14.89.152,esspence@bell.net,15370430,000000124739734,3,4,"The techs should listen to the customer.  We spoke with techs in San Salvador, INdia and lastly the Philippines - none would believe that the problem was in your central office.  Service was to be on April 12 and it was connected April 23.",2
356509,25-APR-12,24-APR-12,Roxanne,,en,184.145.77.13,GordanierSP@sympatico.ca,15382624,000000124779966,4,4,password supplied did not work however was resoluved this morning the 24,4
356510,26-APR-12,24-APR-12,Igor,,en,67.71.125.61,forde820@sympatico.ca,15386820,000000124774076,2,1,my inernet is being used by someone else evidenced by aciviy on my modem when I am no using it and my lapop is off.  I pay $5.00 extra now because my usage increased. No other users in my home!,3
356511,26-APR-12,19-APR-12,Edwin,,en,50.101.249.15,igoerg@bell.net,15339882,000000124675857,4,1,,
356512,26-APR-12,25-APR-12,Kay,,en,24.235.112.50,anthonytanov@sympatico.ca,15397338,000000124809670,5,5,,3
356513,26-APR-12,24-APR-12,Anne,,en,70.26.94.96,xiao1@sympatico.ca,15396208,000000124777213,5,5,,5
356514,26-APR-12,23-APR-12,Rebecca,,en,70.30.30.200,rdaley@sympatico.ca,15378850,000000124744983,4,5,Nothing this time,3
356515,26-APR-12,23-APR-12,Rajni,,en,70.26.0.199,molly_harper@sympatico.ca,15377076,000000124755271,5,2,To me there is no way you could have fixed this problem as in replacing my new (mar 27th) modem. These problems are far to difficult to fix without being here in my home to help. I am fortunate that you all tried. Thgis i am grateful. thank you.,5
356516,26-APR-12,25-APR-12,Donna,,en,70.31.31.222,docelticmadra@bell.net,15399574,000000124798535,4,4,,5
356517,26-APR-12,23-APR-12,Shinoj,,en,70.54.61.50,majulicher@sympatico.ca,15375784,000000124743726,5,5,Shorten the time it takes before you get to talk to a representative. ,5
357027,27-APR-12,25-APR-12,Ayesha,,en,76.68.44.29,ekelly26@bell.net,15399918,000000124809669,5,5,as far as ayesha is concernd I have no problem with her services. I find some times that with other reps I have trouble making myself clear as to the problem. Other than that I am happy with your services.,5
357028,27-APR-12,26-APR-12,Ibrahim,,fr,76.67.156.244,j.gal@sympatico.ca,15409932,000000124829484,2,1,,3
357029,27-APR-12,26-APR-12,Elizabeth,,en,184.148.64.39,eyebug@sympatico.ca,15408554,000000124833741,5,3,n/a,5
357030,27-APR-12,26-APR-12,Catherine,,en,184.148.224.174,masson1@sympatico.ca,15412538,000000124830712,5,5,,3
357031,27-APR-12,26-APR-12,Daniel,,en,70.48.221.111,ross.rachel@sympatico.ca,15414962,000000124822551,5,5,You did fine.,5
357032,27-APR-12,26-APR-12,Makram,,fr,70.53.217.7,lebelghislaine@sympatico.ca,15411550,000000124834555,5,5,Le représentant a été compétant et d'une patience d'ange avec moi et je l'en remercie.,5
357033,27-APR-12,26-APR-12,Maxime,,fr,70.48.79.61,richard.ta@sympatico.ca,15414654,000000124827670,4,5,,4
357034,27-APR-12,26-APR-12,Franssesca,,en,209.91.184.82,mfert@sympatico.ca,15412762,000000124823984,2,1,"Called a number of months ago, said problem would be fixed. Issue still not fixed and when I called, I was told they're not sure when it would be fixed. Why was I promised that the issue would be fixed the first time around if there was no intention of fixing it? Very disappointed.",2
357035,27-APR-12,26-APR-12,Khalil,,en,70.24.175.194,rjk.letang@sympatico.ca,15414724,000000124825565,4,4,not having to phone in to solve the avercharged billing problem,4
357036,27-APR-12,26-APR-12,Susan,,en,174.94.20.28,wms.consulting@sympatico.ca,15416930,000000124836230,,,"Susan was fine but my first call was at 6:50 not at 8:04.I was told that because my phone and internet were bundled I would be paying $2 any way because the phone bill was not being sent by email but by regular mail.I asked how this was ""saving the environment"" but could not get a satisfactory answer.I said that it looked to me that this was just a way of adding to BCE's bottom line.The reply ""No that's not correct"".I figured that after about 20 min.of this I would try to ""sign up""The sign up was even more frustrating.It gave my email address.it asked later for my email address later.when I gave it the system told that was in correct.I entered it again. It was again incorrect ,according to your survey.Then I noticed that you didn't want my correct email address you wanted me to create a new one consisting of a new user name followed by the carrier.com.This info was not in the original instructions.When I got to the end of the survey I was asked to review the info.It had the new email but did not say that I would still have my old one ,which I did not want to change! It also gave me a thirteen digit phone number (5196424179614) instead of my reg. numberof 5196424179. When I tried to correct this info All of my info was erased and I had to start again.I tried twice more and couldn't change any info. It was then, in total frustration that I phoned again.After about 10 min of some godawful music and a voice repeating ""we appreciate your patience"",which I might add,I really don't think that you do, I got Susan whom I hope did straighten out the mess.I guess that I'll know in June.At least I did get to talk to two people who language I could under stand.My reply to your survey questions do not apply to Susan,who,if you really care,kept me as a customer for a while longer.I am not a very good typist.This reply has taken me a long time to do.I just hope someone takes a minute to read it so that some other poor person won't have to go through what I did.Finally,DO NOT SEND ME REPLY #3040""Thank you for doing our useless survey"" W Sorensen",2
357037,27-APR-12,26-APR-12,Basker,,en,50.100.29.80,caladhu@bell.net,15406716,000000124832018,2,2,listen to what issues I had rather thn carry on and assume he knew what the problem was,4
357038,27-APR-12,26-APR-12,Juan,,en,70.53.223.237,mssmall@sympatico.ca,15413210,000000124835360,5,5,,5
357039,27-APR-12,26-APR-12,Maureen,,en,76.65.39.47,richard203@sympatico.ca,15414656,000000124829548,5,5,Direct phone connection!,5
357040,27-APR-12,26-APR-12,Afef,,fr,174.88.252.156,robertcroze9@sympatico.ca,15414838,000000124832819,3,5,,4
357041,27-APR-12,26-APR-12,Amine,,fr,70.48.189.242,contactmarine@sympatico.ca,15407310,000000124837166,5,5,,5
357042,27-APR-12,26-APR-12,Moncef,,fr,65.93.53.90,ycwilson@sympatico.ca,15417014,000000124835752,4,4,J'ai eu ce trouble souvent  et cest la premiere fois quon a pu le corriger.,4
357043,27-APR-12,26-APR-12,Omar,,fr,174.92.216.130,rlacombe@sympatico.ca,15414742,000000124821406,4,4,,3
357044,27-APR-12,26-APR-12,Nidhal,,fr,174.95.249.69,jacques128@sympatico.ca,15410036,000000124820275,2,1,J'ai dû me rendre à une boutique pour avoir une réponse.La communiquation a été très difficile.A l'informatique tout était en anglais et je ne parle pas cette langue.,3
357045,27-APR-12,26-APR-12,Nancy,,en,76.75.118.22,trachsler@sympatico.ca,15416436,000000124816778,5,5,proper billing to start,4
357046,27-APR-12,25-APR-12,Harathi,,en,65.92.235.164,fudd_4@sympatico.ca,15400466,000000124802858,5,5,,5
357047,27-APR-12,23-APR-12,Karen,,en,204.101.190.163,loyewhittaker148@sympatico.ca,15375444,000000124745652,5,5,,5
357048,27-APR-12,22-APR-12,Silvia,,en,64.229.185.145,jo-ann.teddy@sympatico.ca,15360952,000000124729518,5,5,,5
357049,27-APR-12,26-APR-12,Naziha,,fr,69.159.160.228,ddostie@bell.net,15407724,000000124830604,5,5,,4
357050,27-APR-12,26-APR-12,Elyes,,fr,64.229.132.78,r_cousineau@sympatico.ca,15414314,000000124820077,2,3,communication difficile,2
357051,27-APR-12,26-APR-12,Jamie,,en,190.150.24.34,gary_240@sympatico.ca,15408966,000000124834271,5,5,Nothing!,5
357052,27-APR-12,26-APR-12,Julio,,en,24.114.224.90,valdine.gordon@sympatico.ca,15416558,000000124829760,4,4,PROVIDE SERVICE IMMEDIATELY AS WE WERE OUT OF TELEPHONE AND COMPUTER SERVICES FOR MORE THAN TWO DAYS,5
357053,27-APR-12,25-APR-12,Irving,,en,74.14.166.238,frantrev@sympatico.ca,15400422,000000124794574,5,5,"This was the third day that we had attempted to resolve this problem, so we would have been much more satisfied if our previous requests had been fulfilled.  We had been promised an email to solve this problem but we did not receive it.",3
357054,27-APR-12,26-APR-12,Andre,,en,70.49.240.117,bevngary@bell.net,15406236,000000124828781,4,5,,4
357055,27-APR-12,26-APR-12,Arun,,en,70.27.168.208,peggybay@sympatico.ca,15413928,000000124817830,5,5,"NOTHING,very satisfied",5
357056,27-APR-12,26-APR-12,Sylvie,,en,174.95.117.243,zgraveline@sympatico.ca,15417144,000000124820707,4,4,to come at my place at the time you said you were going tobe here,4
357057,27-APR-12,25-APR-12,Asra,,en,184.146.68.73,djwainman@sympatico.ca,15399536,000000124797331,3,2,,2
357058,27-APR-12,26-APR-12,Moises,,en,174.93.167.185,hankverschoote@sympatico.ca,15409518,000000124826700,3,2,find me the solution,3
357059,25-APR-12,24-APR-12,Afef,,fr,174.92.220.94,fayfortin@sympatico.ca,15386714,000000124778910,4,5,,3
357060,25-APR-12,24-APR-12,Ali,,fr,142.39.230.100,nprudhomme@bell.net,15392312,000000124781415,5,5,,5
357574,28-APR-12,27-APR-12,Ilona,,en,174.91.91.218,ross.howatson@sympatico.ca,15427012,000000124840730,5,5,"Would like modem password (Slipstream 4200) to be longer (harder to hack into).

Would like to be able to change password from here and not have to call in to do this.

I knew exactly what I wanted done, password reset since I was victim of sending out spam emails via hotmail/Bell Sympatico web site I wanted all passwords changed for my account.  Needed to have modem password changed on Bell Sympatico web site to prevent hacker from accessing unit from outside area.",5
357575,28-APR-12,27-APR-12,Nkunzi,,fr,76.65.86.19,jbenoit6@sympatico.ca,15422344,000000124852991,3,3,l'accès à la télévision est beaucoup trop cher pour moi. je vais prendre d'autres renseignements et vous rappellerez à ce sujet. ,3
357576,28-APR-12,27-APR-12,Kay,,en,174.95.148.230,gbedue@sympatico.ca,15421196,000000124856650,5,5,,4
357577,28-APR-12,27-APR-12,Jose,,en,64.228.91.227,june_e@sympatico.ca,15423052,000000124850738,5,4,No Internet connection again!! This technican got it going but on 4-28-12 again no internet connection. I called automated tech support and was instructed to turn off modem and restart it. This worked. How many more times will I have trouble with this?????,3
357578,28-APR-12,27-APR-12,Rowen,,en,174.89.241.4,s.m.l.mac@sympatico.ca,15427130,000000124843755,3,,I am still waiting for an email with details of my new upgrade...I was given 2-3 different answers (GBs with different prices..).asked for an email but not received,3
357579,28-APR-12,27-APR-12,Gavin,,en,76.66.126.222,stevebethsam@sympatico.ca,15427934,000000124840186,5,5,,3
357580,28-APR-12,27-APR-12,Chenrup,,en,76.69.26.245,gn.macleod@sympatico.ca,15421458,000000124851516,5,5,,5
357581,28-APR-12,27-APR-12,Francis,,en,70.50.115.105,pearldun@sympatico.ca,15425966,000000124851681,4,4,Take more time and give specific details when explaining your services,4
357582,28-APR-12,27-APR-12,Jalel Eddine,,fr,70.30.181.80,fanyelan@sympatico.ca,15420778,000000124851394,5,5,Rien de spécial à signaler,5
357583,28-APR-12,26-APR-12,Moises,,en,74.14.101.38,eminnis1@sympatico.ca,15408432,000000124837860,4,4,,3
357584,28-APR-12,27-APR-12,Carolina,,en,74.14.167.161,mercman55@sympatico.ca,15424816,000000124842397,5,5,,5
357585,28-APR-12,27-APR-12,Fatma,,fr,65.94.8.165,bjohnson006@sympatico.ca,15418527,000000124844194,5,5,,5
357586,28-APR-12,27-APR-12,Mansouri,,fr,67.68.253.236,carri3@sympatico.ca,15418984,000000124847637,5,5,,5
357587,28-APR-12,26-APR-12,Shakeel,,en,70.31.181.200,jlitwiller@sympatico.ca,15410506,000000124817720,5,5,He was most helpful and efficient in resolving this issue.,5
357588,28-APR-12,26-APR-12,Jessica,,en,70.31.181.200,jlitwiller@sympatico.ca,15410504,000000124838721,5,5,She resolved my issue promptly and efficiently,5
357589,28-APR-12,27-APR-12,Hency,,en,76.70.113.88,kizoni@sympatico.ca,15423396,000000124848583,5,5,,5
357590,28-APR-12,26-APR-12,Pavan,,en,76.67.109.149,taylormedia@bell.net,15416148,000000124818781,1,1,"I am disgusted by the appalling customer service I received yesterday. When i called Friday I was outraged when told I would have to wait five business days before a modem could be ""mailed"" to me. Waiting five business days without internet service is ridiculous. When told a service appointment could be arranged between noon and 5:00, I made a point of calling six times to confirm the service time. The tech didn't arrive until after 8 p.m. When Michael arrived, I asked him to remove his dirty construction boots before stepping into my living area. His response? No. saying ""No"".  Michael was unprofessional, racially intolerant of Bell's off-shore customer service workers and disrespectful. When referring to him being scheduled for the call, he  said Bell could ""kiss his butt"" for all the changes made. He also said he ""hated the customer service reps in India and the Philippines indicating, ""they don't know anything and just read from a sheet of paper."" He commented that he ""hated Macintosh computers""--which is what I own. As a Bell Media employee, I am well aware of what good customer service is, and this is definitely not it. ",1
357591,28-APR-12,27-APR-12,Ravi,,en,184.147.208.163,dburkho@sympatico.ca,15419802,000000124846127,5,5,,5
357592,28-APR-12,27-APR-12,Karen,,en,70.27.34.252,ben.s@sympatico.ca,15418398,000000124845035,1,2,"could not understand the person that I spoke with as she was from El Salvador and poor speaking English..  as a previous employee, of 33 years with Bell, I'm sad that the company has deteriated in customer care and service..",
357593,28-APR-12,27-APR-12,Asma,,en,184.147.6.205,mo-jo34@sympatico.ca,15425114,000000124845597,4,4,"Improve English capability
When you changed to electronic billing,
it should not inconvenience the customer to the extent that it did.",3
357594,28-APR-12,27-APR-12,Wissem,,fr,70.53.191.93,billymicheline@sympatico.ca,15418498,000000124853688,1,1,"premièrement j'ai beaucoup trop attendu,j'ai dû parler à 2 personnes pour me faire répondre que je recevrai un autre appel aujourd'hui samedi le 28 avril.J'ai demandé de noter que je serait chez moi jusque vers 11:00 hrs et il est présentement 10:46 hrs et je n'ai toujours pas reçu d'appel.Il s'agit de ma 3 iemes plaintes pour le service à la clientèle.Je ne crois pas que je demeurerai avec Bell encore bien longtemps.",1
357595,28-APR-12,27-APR-12,Srinivasan,,en,184.146.86.119,dougherty@sympatico.ca,15420274,000000124856270,4,2,"I want a paper bill, and I dont want to pay $2 per month. I have been with Bell 50 years, and not happy with your service",3
357596,28-APR-12,27-APR-12,Dan,,en,74.15.28.164,gill.duke@sympatico.ca,15421346,000000124854671,3,1,Dont know,2
357597,28-APR-12,27-APR-12,Kevin,,en,69.157.164.155,pemjf@sympatico.ca,15425982,000000124845327,5,5,"Nothing with respect to the customer service, the original email sent out could have had a working link so the customer service call would not have been necessary!!!!",4
357598,28-APR-12,27-APR-12,Edgardo,,en,70.26.125.206,parkinson4@bell.net,15425796,000000124841572,5,5,,4
357599,28-APR-12,25-APR-12,Mel,,en,50.101.249.56,izzy42@bell.net,15401608,000000124801100,5,3,No comment at this time,4
357600,28-APR-12,27-APR-12,Juan Carlos,,en,76.65.39.138,lepagegerald@bell.net,15423732,000000124858368,5,5,,5
357601,28-APR-12,19-APR-12,Serina,,en,70.50.104.135,jsamuel04@bell.net,15340888,000000124674680,,,"Technician could have shown up as was expected, they never did. Upgraded from fibe12 to fibe25 and the download/upload speed is still exactly the same as before i put the new connection hub in. So why pay more then?  My contact number is (647) 829-4265 ask for Mr. Jeffrey Samuel",
357602,28-APR-12,27-APR-12,William,,en,65.95.49.145,ethomas_91@sympatico.ca,15420690,000000124849897,4,4,,4
357603,28-APR-12,27-APR-12,Sylvie,,en,74.12.180.94,rubinod@sympatico.ca,15427072,000000124850278,3,2,"solved my problem
I now have an access to ebilling but I cannot access the site so when I get my billing notice unless I am told the amount I will not no it. Hard to pay when I cannot get info.",3
357604,28-APR-12,23-APR-12,Lotfi,,fr,76.71.237.120,jaclou5@sympatico.ca,15372612,000000124740130,1,1,Écouter!,3
358132,28-APR-12,26-APR-12,Kate,,en,69.159.217.47,jtvandergaag@sympatico.ca,15410828,000000124817519,5,5,,5
358133,28-APR-12,27-APR-12,Jorge Alberto,,en,70.49.169.201,alicemedcof@sympatico.ca,15417798,000000124842776,5,5,I was advised against sending to my entire address list that I was hacked.  I disregarded the advice and sent a note to all.  It was a VERY good thing to do.,5
358134,28-APR-12,27-APR-12,Susan,,en,50.100.189.209,claudeandre@sympatico.ca,15419280,000000124839899,4,1,"Staff were very helpful and patient. They seemed to genuinely care. However, the problem was not with my Bell account it was with a piece of software interfearing with Outlook.",5
358135,28-APR-12,27-APR-12,Khouloud,,fr,76.68.82.215,gderopraz@sympatico.ca,15421220,000000124839278,5,4,"Vous avez de la chance d'avoir vos tunisiens.
Ce sont les meilleurs.
Au moins ils parlent Français (très bien) et on les comprend.
Le reste (sympatico) c'est de l'art, de la littérature, et un service-clientèle qui n'est pas à la hauteur technique que l'on attendrait des émoluments qu'on vous abandonnent.",
358136,28-APR-12,27-APR-12,Julio,,en,69.158.13.24,lyndaandjames@sympatico.ca,15424138,000000124853111,2,1,Teach your staff about the difference between a phone and an iPad. ,1
358137,28-APR-12,26-APR-12,Nouha,,fr,174.93.210.123,mdeslauriers7@sympatico.ca,15412690,000000124820963,5,5,rien,5
358138,28-APR-12,27-APR-12,Jonathan,,en,69.157.42.87,lmburtch@sympatico.ca,15423940,000000124848188,5,4,,5
358139,28-APR-12,27-APR-12,Mohamed,,fr,65.92.253.202,line_blanchette@sympatico.ca,15423842,000000124857523,5,5,rien vous avez regler mes probleme,5
358140,28-APR-12,27-APR-12,Juan,,en,64.228.141.229,gwynbonroberts@sympatico.ca,15421650,000000124843450,1,1,Have someone available who knows what he is doing.  Not saying Bell doesn't help in my case.,4
358141,28-APR-12,23-APR-12,Naoufel,,fr,184.146.245.140,ginette093@sympatico.ca,15371460,000000124749654,4,4,,4
358142,28-APR-12,27-APR-12,Nawel,,fr,76.64.249.113,c.belanger48@bell.net,15418850,000000124839442,1,1,"Prendre le temps d'écouter le problème. On m'a demandée de communiquer avec Acer parce que mon ordinateur avait planté. Or, je n'y croyait pas étant donné que je l'avais utilisé quelques minutes avant. Alors, j'ai contacté une amie, elle a rétablie le tout. ",
358143,28-APR-12,27-APR-12,Carlos,,en,74.12.218.28,joey501@sympatico.ca,15422742,000000124858854,1,1,"Hiring people from Canada. What wrong 
With creating jobs here in Canada. 
The guy had no idea what was doing. ",1
358144,28-APR-12,27-APR-12,Milo,,en,74.14.148.206,pfarrar@sympatico.ca,15426032,000000124858265,5,5,I really appreciated a service rep that spoke english clearly!,5
358145,28-APR-12,27-APR-12,Judith,,en,68.171.231.80,mwilken60@sympatico.ca,15425346,000000124846620,4,1,Host email acounts for a reaonable amount.What I want to do is keep my bell email address. Later this summer when we will cancell our internet the only way to do that is to keep the least expensive dialup internet which we don't need for 22 dollars. That is too expensive for email only requirement,1
358146,28-APR-12,27-APR-12,Wafa,,en,216.218.29.144,giorgiolimousines@bell.net,15421388,000000124841401,4,4,,4
358147,28-APR-12,27-APR-12,Mohamed Achref,,en,216.218.29.144,giorgiolimousines@bell.net,15421390,000000124841166,4,4,,4
358148,28-APR-12,27-APR-12,Nader,,fr,68.171.231.81,domainedesterel@sympatico.ca,15420190,000000124848179,5,5,,5
358149,28-APR-12,26-APR-12,Michael,,en,24.141.153.80,linda_therriault7@sympatico.ca,15411694,000000124823921,3,3,Would not be canceling this service. But due to bell tv it was done. NOT IMPRESSED.,1
358150,28-APR-12,27-APR-12,Jamie,,en,69.157.63.13,mn.osborne@sympatico.ca,15425110,000000124850552,4,5,Being deaf I thought that the technician was very supportive and nice,5
358151,28-APR-12,27-APR-12,Sowjanya,,en,174.92.140.38,dacar1@bell.net,15419584,000000124858821,3,3,,2
358152,28-APR-12,27-APR-12,Caroline,,en,70.49.174.182,ngdunn@sympatico.ca,15425448,000000124850114,3,2,,3
358153,28-APR-12,27-APR-12,Chad,,en,174.91.68.90,sshaule@sympatico.ca,15427826,000000124847701,5,5,Chad was fabulous!!  Took his time to walk through each stage to figure out the problem.  Glad I got him on the phone yesterday afternoon. Now I know what to do if the problem arises again ,5
358154,28-APR-12,27-APR-12,Salvador,,en,174.88.16.247,alancheryl_2@sympatico.ca,15417748,000000124856225,4,5,,5
358155,28-APR-12,27-APR-12,Mohamed,,fr,24.200.86.127,ja.beauregard@sympatico.ca,15422118,000000124843951,4,5,Ne s'applique pas,5
358156,28-APR-12,27-APR-12,Samuel,,en,67.70.3.40,gcloutier2@bell.net,15421212,000000124860031,5,5,,5
358157,28-APR-12,27-APR-12,Ramzi,,en,65.94.104.165,cprovost@sympatico.ca,15419466,000000124854720,5,5,I cannot find any. Very satisfied.,4
358158,28-APR-12,27-APR-12,Wissem,,fr,184.145.149.230,denislouis@sympatico.ca,15419946,000000124856068,5,5,"Le monsieur Tunisien a été très patient et compétent.
je le remercie chaleureusement.",5
358159,28-APR-12,27-APR-12,Lohith,,en,174.91.6.162,sasymons@sympatico.ca,15427286,000000124839566,5,5,Nothing that I can think of.,5
358160,28-APR-12,27-APR-12,Houda,,fr,74.14.210.242,jacques375@sympatico.ca,15422168,000000124841450,5,5,rien,5
358161,28-APR-12,27-APR-12,Lila,,en,174.93.91.251,ninomiksic@sympatico.ca,15425522,000000124852764,5,5,"My Problem was solved, a solution that was not expected was recommended saving me money, and providing what I think will be a more reliable and faster service in the future.  The representative had an excellent knowledge of products and services and was able to express them clearly and recommend my best option.
In one phone call, she changed my opinion of Bell based on negative experiences in the past 4 months..I am a happy customer again !  Well Done.",5
358162,28-APR-12,27-APR-12,Dheeraj,,en,69.159.8.216,kevinfajcz@sympatico.ca,15423326,000000124851806,3,4,It took too long to determine the problem.,3
358163,28-APR-12,16-APR-12,Kim,,en,70.48.10.84,rbensley@sympatico.ca,15305340,000000124590813,3,3,"very dissapointed on two occasions both reps did not send me email as to the changes to my bill after I requested same. I was also assured my next billing would reflect the change, however it did not. My internet usage was changed from 42 to 25mb. Is it bell policy that changes cannot be confirmed via email if so not very customer oriented. After the change in internet usage my computer has become slower, I am very disheartened with bell. I waited to receive my current bill before responding to this questionaire. I do give credit to the two reps in CANADA who I had spoken to. However the ones in the Phillipines are totally oblivious to my enquiries, scripted answers every time and always advised cannot be connected to rep in Canada, totally unacceptable. This is the first time in ""frustation"" I am responding to your questionaire. I hope this to be a reminder to bell that there are other choices out there regarding telephone & internet services. I would be surprised if I got a positive response from bell.    ",
358164,28-APR-12,27-APR-12,Samanta,,fr,65.92.229.130,patom_d@sympatico.ca,15425832,000000124852502,5,5,,4
356518,26-APR-12,17-APR-12,Greg,,en,184.144.45.214,dperron-mallette@sympatico.ca,15312196,000000124625610,5,5,Nothing. The service was excellent.,5
356519,26-APR-12,25-APR-12,Srinivasan,,en,209.171.51.164,legrant@sympatico.ca,15403398,000000124792254,4,2,"not sure but he did try hard, but I think out of his control so referred to service call",5
356520,26-APR-12,25-APR-12,Hamdi,,fr,174.95.232.166,lbeaulieu@bell.net,15403316,000000124807076,5,5,Rien,5
356521,26-APR-12,25-APR-12,Diana,,en,174.91.60.84,bob.duffield@sympatico.ca,15397952,000000124798041,5,5,I was very satisfied with the solution offered to my problems/concerns. My concerns were such that if I was not satisfied with the solution I would have changed over to Cogeco as opposed to staying with Bell.,5
356522,26-APR-12,25-APR-12,Latisha,,en,70.27.195.245,h.carpenter@sympatico.ca,15401132,000000124804707,1,1,gave me asked for rebate for service interruption charged me in early February 2012,1
356523,26-APR-12,13-APR-12,Houda,,fr,70.53.178.170,josettedelavoye@sympatico.ca,15266148,000000124541770,3,1,,2
356524,26-APR-12,24-APR-12,Jeff,,en,76.68.115.19,BKOUTSOULIANOS@bell.net,15382550,000000124772606,1,1,"You could have made sure the new username and password for our account were put into effect immediately, because we still cannot access nor send mail from Thunderbird.

We've had to talk to your technical people over six separate times since signing on with Bell and never have we had our problems fixed correctly.

Definitely unsatisfied. Probably switching to Rogers next month.",1
356525,26-APR-12,23-APR-12,Ashley,,en,70.31.82.164,pjbrill@sympatico.ca,15378358,000000124751164,5,5,I was very pleased with the help I received with my inquiry. I don't think it could be made an more efficient.,5
356526,26-APR-12,19-APR-12,Nice,,en,174.91.94.93,douglas.pape@sympatico.ca,15338248,000000124672520,5,5,,5
356527,26-APR-12,23-APR-12,Tim,,en,70.27.87.160,hbull@sympatico.ca,15371980,000000124759243,5,5,,5
356528,26-APR-12,18-APR-12,Pradeep,,en,68.171.231.82,jckmncn@sympatico.ca,15327916,000000124640572,5,4,,5
356529,26-APR-12,22-APR-12,Rodolfo,,en,50.101.254.108,troyb2@sympatico.ca,15364838,000000124734245,5,2,"The technician was great, I have no complaints, only praise.  My problem is that my internet speed keeps dropping, I call, get it resolved ... for a bit, then I have to call back again.",5
356530,26-APR-12,25-APR-12,Hugo,,en,206.172.134.92,cseorgfarm@sympatico.ca,15398930,000000124801795,5,5,Not a thing,5
356531,26-APR-12,24-APR-12,Karen,,en,64.231.13.117,r.sarata@sympatico.ca,15393092,000000124779060,5,5,,5
356532,26-APR-12,24-APR-12,Saifeddine,,fr,174.93.202.76,bertmarjo70@bell.net,15384050,000000124774841,5,5,"c est un etranger et il parle trop vite,",5
356533,26-APR-12,24-APR-12,Harjeeth,,en,76.69.114.138,walleyeking@sympatico.ca,15395954,000000124790886,2,1,"he could have done what the rep I spoke to last night did took control of my computers at home to see if there was a virus or something else wrong.  If I had not called back last night and gotten Kamran Syed Rasiq, as my rep then I would probably have left Bell",3
356534,26-APR-12,25-APR-12,Jonathan,,en,76.69.65.229,dbursach@sympatico.ca,15399260,000000124810909,5,5,,4
356535,26-APR-12,24-APR-12,Mithila Maraj,,en,99.234.192.118,dawnsal@bell.net,15385588,000000124789103,5,4,,5
356536,26-APR-12,13-APR-12,Nizar,,fr,65.94.12.136,e_champagne@bell.net,15273812,000000124554500,3,2,Avoir un service internet digne des années 2000!  Votre technologie est dépassé!  Je songe sérieusement retourner comme client chez vidéotron.,3
356537,26-APR-12,24-APR-12,Maher,,fr,184.144.137.179,pascale.legault072@sympatico.ca,15392546,000000124788743,3,1,wireless ne fonctionne toujours pas et les experts au bureau m'indique que l'ordi est parfait car le wireless fonctionne au bureau.,3
356538,26-APR-12,25-APR-12,Gloria,,en,70.53.145.216,john_stef@sympatico.ca,15402472,000000124815081,5,4,,5
356539,27-APR-12,26-APR-12,Sara,,en,70.26.40.254,rhomar1@sympatico.ca,15414628,000000124825209,5,5,Teach the idiots in satellite t.v. how to resolve problems as well as the internet people do.,4
356540,27-APR-12,26-APR-12,Sylvain,,fr,184.144.40.46,ctlegault@sympatico.ca,15407388,000000124823412,4,4,"L'antivirus de Bell n'est plus compatible avec mon Windows xp. 
Quel antivirus me conseillez-vous pour le remplacer.

merci",4
356541,27-APR-12,26-APR-12,Jose,,en,65.95.130.150,mr.mrs.lupa@sympatico.ca,15413170,000000124816961,5,5,"nothing it was perfect for me and the gentleman that i spoke with was super he was,very very understanding to my hearing situation,did not mind repeating for me. i had a great day because of him. thank you so much. ",5
356542,27-APR-12,25-APR-12,Adnen,,fr,69.156.120.27,johannepanneton@bell.net,15402422,000000124814470,4,4,,4
356543,27-APR-12,26-APR-12,Ashok,,en,76.67.96.49,ltweqret@sympatico.ca,15411930,000000124819117,5,4,Nothing at this time,5
356544,27-APR-12,26-APR-12,Chenrup,,en,174.89.129.235,gbyrtus@sympatico.ca,15409028,000000124836159,4,4,I cannot think of anything,4
356545,27-APR-12,26-APR-12,Sam,,en,142.245.193.4,joe_lutfi@sympatico.ca,15410590,000000124837197,1,1,"None of your agents could side that I already have Fiber to the Home (Home Phone and Internet). Because of this, they kept referring me to Copper based repair and customer service. My home phone is still dead.",1
356546,27-APR-12,26-APR-12,Ameer,,en,184.147.215.179,briantoogood@bell.net,15406560,000000124836203,5,5,"nothing.
technician quickly and professionally resolved the issue that I had.",5
356547,27-APR-12,26-APR-12,Omar,,en,184.146.85.197,tracey.connell@bell.net,15416434,000000124819621,5,5,,4
356548,25-APR-12,24-APR-12,Ajay,,en,65.92.205.86,perlene@sympatico.ca,15392740,000000124786238,5,5,"nothing, very helpful ",5
356549,26-APR-12,25-APR-12,Saba,,en,174.92.92.97,cprevost@sympatico.ca,15398904,000000124795466,4,4,,4
356550,26-APR-12,25-APR-12,Mohammed,,en,76.68.89.123,family.nowak@sympatico.ca,15400172,000000124801730,3,3,,3
356551,26-APR-12,25-APR-12,Nelly,,en,76.68.89.123,family.nowak@sympatico.ca,15400174,000000124798073,1,1,"I need a manager to call me re my ongoing internet issues!!!!!!!!!!!!!!
Don Nowak",1
356552,26-APR-12,25-APR-12,Juan Carlos,,en,70.53.114.70,darlene.firth@sympatico.ca,15399164,000000124815595,5,5,,5
356553,27-APR-12,14-APR-12,Milo,,fr,67.71.69.17,armie.moran@sympatico.ca,15278784,000000124562607,4,4,,4
356554,28-APR-12,27-APR-12,Borhen,,fr,64.229.74.162,michel.pare3@sympatico.ca,15424918,000000124845590,5,1,"Prendre correctement l'adresse de livraison du modem.
Ne pas me couper la ligne au nez, m'obligeant à recomposer et à perdre du temps.",1
356555,28-APR-12,27-APR-12,Emely,,en,184.144.73.118,rogkat.cottee@sympatico.ca,15426942,000000124847117,4,4,,3
356556,28-APR-12,26-APR-12,Leah,,en,74.14.105.124,jpforbes@sympatico.ca,15410768,000000124825799,4,5,,5
357061,25-APR-12,24-APR-12,Kevin,,en,184.145.8.188,brenda.marshall1@sympatico.ca,15384356,000000124781966,1,1,be more like Rogers,1
357062,25-APR-12,23-APR-12,William,,en,174.95.100.46,tomyang@sympatico.ca,15381366,000000124749952,3,3,,3
357063,26-APR-12,25-APR-12,Zee,,en,64.231.92.36,cmloewen@bell.net,15398826,000000124811721,5,5,,5
357064,26-APR-12,24-APR-12,Madhu,,en,76.67.20.248,dgainer@sympatico.ca,15385818,000000124774091,5,5,,5
357065,26-APR-12,25-APR-12,Ilyes,,fr,174.93.221.139,jhjpier@sympatico.ca,15402188,000000124795017,4,2,Cela relevait de la stabilité du logiciel non avec le représentant,4
357066,26-APR-12,24-APR-12,Zouhair,,fr,67.68.115.96,mardu62@sympatico.ca,15390884,000000124786664,2,4,"Votre représentant avait un ton assez arrogant, alors pêut-être faudrait-il mieux les encadrer ou mieux les former",3
357067,26-APR-12,25-APR-12,Shinoj,,en,76.68.95.89,j.r.goodwin@sympatico.ca,15401638,000000124795581,1,1,,2
357068,26-APR-12,25-APR-12,Samantha,,en,65.95.8.132,k.bridge@bell.net,15402722,000000124797885,4,4,,3
357069,26-APR-12,25-APR-12,Suresh kumar,,en,208.113.49.141,klokman@sympatico.ca,15403034,000000124813931,5,2,Said they would call back but never received a call about the problem.,2
357070,26-APR-12,25-APR-12,Paula,,en,70.51.66.177,fauchjr@sympatico.ca,15400196,000000124803896,5,4,"check
my account",4
357071,26-APR-12,25-APR-12,Zef,,en,67.70.199.23,eanderson5@sympatico.ca,15399846,000000124808981,5,5,,5
357072,26-APR-12,25-APR-12,Amir,,fr,76.69.172.75,gae.gagne@sympatico.ca,15400524,000000124811918,5,5,Rien de plus,5
357073,26-APR-12,25-APR-12,Celina,,en,174.94.30.238,john.yandreski025@sympatico.ca,15402454,000000124806201,2,1,I am a Senior 82 with a little hearing problem.  Your Service Representative talked to fast as well did not understand my problem. In the past your representatives were able to remote my computer and fix the problem where the present was unable to do so.,4
357074,26-APR-12,25-APR-12,Jamila,,fr,76.67.166.4,andygilcuba@sympatico.ca,15397240,000000124801333,5,4,Rien de plus a ajouter,5
357075,26-APR-12,25-APR-12,Reuben,,en,70.50.243.195,mestein@sympatico.ca,15404570,000000124812987,5,5,,5
357076,26-APR-12,24-APR-12,Mel,,en,70.27.77.105,pandit211@sympatico.ca,15392512,000000124767230,4,4,,5
357077,26-APR-12,25-APR-12,Vijay,,en,70.50.200.171,chickadee@sympatico.ca,15398626,000000124794717,5,5,I had to call twice to get the matter resolved,4
357078,26-APR-12,25-APR-12,Leila,,fr,76.69.189.112,aleber@sympatico.ca,15397013,000000124794753,2,2,Avoir des personnes qui peuvent mieux  nous parler ,
357079,26-APR-12,25-APR-12,Oussama,,fr,65.94.76.63,f.beaudet@sympatico.ca,15400110,000000124809949,5,5,,4
357080,26-APR-12,25-APR-12,Lorrey,,en,76.65.140.108,gerald.suter019@sympatico.ca,15400732,000000124796426,5,5,"I think that your representive was 
excellent and I don't think that you
can improve on this level

However I find the auto answering a pain ",5
357081,26-APR-12,25-APR-12,Shawn,,en,67.71.148.183,helen.deckert@sympatico.ca,15401284,000000124797382,5,5,,4
357082,26-APR-12,25-APR-12,David,,en,70.54.23.51,dchappell@sympatico.ca,15399270,000000124793488,5,5,Nothing !,5
357083,26-APR-12,25-APR-12,Chaouki,,fr,184.144.142.174,mikalouka3@sympatico.ca,15404724,000000124794716,4,4,pas eu grand choix entre un forfait 5 G avec achat(location du modeme)et si on rajoute 4.95 par mois on en avait 40G.S`il il y avait un juste milieu de G comme 10 -15G offert avec le paiement unique de 49.95.Nous n`avions pas grand choix. ,4
357084,26-APR-12,25-APR-12,Padmanaban,,en,74.12.188.104,airgasm@sympatico.ca,15396940,000000124814893,5,5,,3
357085,26-APR-12,23-APR-12,Nandhini,,en,69.156.144.164,dwjowett@sympatico.ca,15370052,000000124751133,5,5,N/A,5
357086,26-APR-12,23-APR-12,Josue,,en,69.156.144.164,dwjowett@sympatico.ca,15370054,000000124743076,5,5,N/A,5
357087,26-APR-12,25-APR-12,Visakan,,en,70.27.71.124,juanita.sworden@sympatico.ca,15402646,000000124795179,1,1,I had lost contact with the tech who was working on my problem and wanted to be contacted to him.  The cc rep could / would not contact the other tech for me and required that i start all over to describe my problem etc.,3
357088,26-APR-12,25-APR-12,Nicole,,en,76.68.22.107,Roy.Ramkissoon@bell.net,15396642,000000124806796,5,4,,5
357089,26-APR-12,25-APR-12,Karla,,en,207.61.28.114,jburnside@sympatico.ca,15401916,000000124793807,3,2,My internet usage is showing a huge download of 21.7GB and wanted to know what time that took place and to which devices.  I was told they couldn't tell me that & I don't believe that is true? They could tell me all about the devices etc but not about the download.  I think this is a mistake and Bell needs to investigate it further and get back to us with the details &/or an appology.,3
357090,26-APR-12,25-APR-12,Oscar,,en,207.61.28.114,jburnside@sympatico.ca,15401914,000000124802662,4,4,I told Oscar about the 21.7GB download on our internet he reacted quickly as he felt it was likely an error. He got his supervisor inolved and they are provide us protection for a year incase this happens again. Thank you Oscar.,4
357091,26-APR-12,25-APR-12,Jorge Alberto,,en,174.91.66.174,mary.sikich@sympatico.ca,15404322,000000124796470,5,5,"Nothing.  It was most helpful, the gentleman was very patient      and kind.",5
357092,26-APR-12,25-APR-12,Edgar,,en,99.230.190.200,marty.pickard@sympatico.ca,15404294,000000124810318,3,4,I was on the phone for an hour and a half - that is ridiculous,2
357093,26-APR-12,23-APR-12,Gregorio,,en,67.71.65.140,hbooy@sympatico.ca,15371974,000000124764872,5,4,It was good,5
357094,27-APR-12,26-APR-12,Rahali,,fr,69.156.11.192,benoit.richer2@sympatico.ca,15406170,000000124837963,3,5,"le technicien n etait pas tellement parlable
pas satisfait de votre reseau internet",2
357095,27-APR-12,25-APR-12,Walid,,fr,184.145.178.74,claudalg@sympatico.ca,15398742,000000124807809,3,,"J'ai des amies et parenté qui sont venus me voir et ils ont dit que j'avais une connection internet désuette donc je vous ai téléphoner pour savoir comment se fait-il que j'ai cette connection . La personne qui m'a répond lors de l'appel me dit on va vous connecter direct d'accord je fais les étapes qui me dit de faire après 2 essais il me dit vous avez un problème sur votre ordi demander à un technicien . Je suis un peu indicis à demander un technicien car j'ai fait un appel antérieur pour un autre problème et la personne m'avait dit vous avez un virus et appeler un technicien pour formater votre ordi. J'ai fait venir un technicien il me dit vous n'avez pas de VIRUS,et J'ai due payer ce technicien pour rien  la c'est la même chose qui se produit ",3
357096,27-APR-12,24-APR-12,Udale,,en,174.94.44.170,racetrack@bell.net,15393112,000000124784032,5,,,4
357097,27-APR-12,26-APR-12,Noureddine,,fr,70.29.156.245,gilles.labrecque@sympatico.ca,15409194,000000124833858,4,2,,2
357098,27-APR-12,26-APR-12,Mohammed,,en,184.147.3.235,chariburn@sympatico.ca,15406974,000000124828198,1,1,GET SOMEONE THAT KNOWS WHAT THEY ARE TALKING ABOUT!!!,1
357099,26-APR-12,25-APR-12,James,,en,64.231.14.62,clemm1@sympatico.ca,15398800,000000124808964,5,5,,4
357100,26-APR-12,25-APR-12,Juan Carlos,,en,184.151.61.207,jhkb@bell.net,15402190,000000124812709,1,1,Not shut off our internet,1
357605,26-APR-12,25-APR-12,Resiree Roxanne,,en,184.144.62.223,lauraarocha@sympatico.ca,15403272,000000124792984,2,2,"Have agents that speak english. it is very hard to understand,and should eleiminate overseas comunications, there is too much static noise.very frustaiting to solve your issue when you are talking with somebody on the other side of the world. your agents keep puting costumers on hold, as if they don't know your products.I am very disapointed, considering changing providers for better service and rates. ",1
357606,26-APR-12,24-APR-12,Cindy,,en,65.95.248.130,ij.kravis@sympatico.ca,15388056,000000124781848,5,4,"Hard to say.  I have limited knowledge about computers, software, etc., so patience and common sense approach to customer goes a long way.",5
357607,26-APR-12,25-APR-12,Hemanth Kumar,,en,70.49.226.203,mb.dubeau@bell.net,15404424,000000124805647,5,5,Sometimes I had difficulty understanding the young man. ,4
357608,26-APR-12,23-APR-12,Karen,,en,76.66.105.123,jolive@sympatico.ca,15373634,000000124741358,5,5,To prevent downloading of old E-Mails.,5
357609,26-APR-12,24-APR-12,Pradeep,,en,50.101.69.93,lynda.burlock062@sympatico.ca,15390554,000000124775208,5,5,,4
357610,26-APR-12,24-APR-12,Jean-Gardy,,en,174.92.100.234,latgrl@bell.net,15389994,000000124778647,4,3,"I know I asked a difficult question, and I suppose the situaiton was resolved, although I still feel that the modem/router issue is important. Why cannot 2 ip adresses be added to one application, because so many have more that one computer? Jean-Gardy handled the inquiry well, although I did have a slight problem understanding him due to his accent.",5
357611,26-APR-12,25-APR-12,Mohamed Bilel,,fr,174.91.235.236,bertranddaoust@sympatico.ca,15397792,000000124799629,5,5,,5
357612,26-APR-12,22-APR-12,Sabha,,en,65.93.199.211,dwgoodhue@bell.net,15359424,000000124732560,2,1,"I have had NO Internet access since Saturday evening ( April 21 2012,  10 PM). I spent 1 1/2 hours with Sabha on Sunday, April 22 at 4:30 PM in an attempt to restore the internet service. We did not restore the Internet service and I have not had this facility for over 5 days.

Sabha asserted that I must take my computer to my computer service dealer. I did that and when they plugged my computer into their Internet service, they immediately had access to the Internet.  They checked my computer for viruses and malware and found my computer in pristine condition. I paid the dealer $ 62.15 ($ 55 for their diagnostics plus HST) and did no repairs. I have not had my Internet for over 5 days. I work all day at home on my computer in my Consultant work and the Internet access is necessary in support of my work.

I spoke to Dora at Internet Chat on Tuesday April 24 and she initiated a ticket for a Bell Canada Tech Support call at 9 AM this morning. That call never happened.

After waiting five hours, I called Bell Canada Tech Support today at 2 PM on Apr 26 2012 and worked with Mira (spelling ?) from your Ottawa Tech Support.  

To make a long story short, we found that when I tried to access Internet Explorer, a Bell Canda Internet Screen appeared and wanted me to set up my Internet account. With Mira's help to establish a password and, in due course, I understand that Bell Canada re-configured the settings on my modem to allow me Internet access.
At this moment, it is working fine thanks to the help from Mira.

I am unhappy to spend over 4 hours talking to various Bell Canada Internet resources without success until this afternoon, spent $ 62.15 on a service call that was not necessary and a 3 hour trip to my service dealer.  This should have been identified and resolved in one-half hour last Sunday instead of the half hour with Mira this Thursday afternoon.

One thing you could have done better is best captured with Larry the Cable Guy's famous "" Get 'er done "" five days earlier to prevent the waste of my time and my expense for an unnecessary service call and no access to my internet for 5 days that I estimate at $ 7.32 ( Monthly charge of $ 43.95 times 5 days divided by 30 days. ).

What do you think of all that  ?

Doug Goodhue

519-583-2478

dwgoodhue@bell.net",3
357613,26-APR-12,22-APR-12,Padmanaban,,en,70.49.230.98,jasssasmith51@bell.net,15360662,000000124735977,5,5,Nothing,5
357614,26-APR-12,24-APR-12,Bobbie-Jo,,en,70.53.40.117,harriet.mccabe@sympatico.ca,15387748,000000124774266,5,5,nil,5
357615,26-APR-12,25-APR-12,Vijayashanti,,en,65.93.110.54,bitoheaven@sympatico.ca,15397890,000000124811116,4,4,"I had a hard time understanding Vijayashanti's accent & she talked very fast, I had to keep asking her to repeat herself, but in the end she was very helpful & every thing worked out fine. Thanks again",5
357616,26-APR-12,24-APR-12,Yosimar,,en,70.24.95.124,marilyn.boulanger@sympatico.ca,15390986,000000124773265,4,4,"Have it not happen in the first place. My email was blocked for what reason? It took 3 sessions, and a total of 31/2 hrs to get it resolved. Rogers was beginning to look pretty good. I don't suppose there is a rebate for being without mail for a week!!!!",2
357617,26-APR-12,25-APR-12,Lilian,,en,184.147.120.71,alfred.pfeiffer@sympatico.ca,15397050,000000124799291,5,5,,5
357618,26-APR-12,22-APR-12,Makram,,fr,184.145.171.100,legrand432@sympatico.ca,15361674,000000124735204,5,5,,5
357619,26-APR-12,23-APR-12,Janani,,en,70.55.24.4,rongunn@sympatico.ca,15379466,000000124749926,1,1,"I thought after being a bell customer for
 over 30 years that I would not be subjected to a bell disconnect of my internet service because I fell behind in my monthly payment.
But that is business today. I need to forget the loyalty thing and shop around.",2
357620,26-APR-12,16-APR-12,Andrea,,en,184.146.122.187,anthony.morra@bell.net,15294614,000000124590586,4,3,,4
357621,28-APR-12,27-APR-12,Denise,,en,76.69.101.199,bobandlisa7@bell.net,15418598,000000124839705,5,5,"nothing, the service was outstanding and the representative  was friendly and helpful",5
357622,28-APR-12,27-APR-12,Aroua,,fr,69.156.67.166,momelm@sympatico.ca,15425146,000000124846387,5,4,rien,5
357623,28-APR-12,27-APR-12,Darwin,,fr,50.100.146.174,powlesh@sympatico.ca,15426232,000000124842759,4,3,Pas de vrai problème mais il a fallu que vous m'envoyiez une piece (^cable électrique) et je ne saurai pas si le problème est résolu avant de l'avoir reçu,4
357624,28-APR-12,27-APR-12,Souhir,,fr,74.15.156.175,c__tremblay@sympatico.ca,15418880,000000124847674,5,5,rien,5
357625,28-APR-12,27-APR-12,Manoranjith,,en,184.146.97.246,pcpitstop@sympatico.ca,15425952,000000124859817,2,1,"Fix my problem, instead of making me use your software; Which is also not working to my satidfaction.",1
357626,28-APR-12,27-APR-12,Mohamed,,fr,65.92.80.97,normandbrien@sympatico.ca,15425588,000000124842196,4,4,,5
357627,28-APR-12,27-APR-12,Tyler,,en,67.70.207.176,labman@sympatico.ca,15423548,000000124854113,5,5,Not this time,5
357628,28-APR-12,27-APR-12,Ahmed,,en,70.49.171.163,sandrao@sympatico.ca,15427242,000000124840684,4,4,I thought he was goning to send me instructions on how to attach other wireless books (e.g.Blackberry Playbook) but he did change my e-mail code and I managed to get hooked onto my computer.,5
356039,24-APR-12,23-APR-12,Mohamed,,fr,70.31.236.190,claudette.lefebvre@sympatico.ca,15368628,000000124746603,4,4,La période de temps d`attente pour avoir accès au service est intolérable.,4
356040,24-APR-12,23-APR-12,Diana,,en,67.70.198.152,gkowalyk@sympatico.ca,15371508,000000124741957,3,3,fair pricing to all,3
356041,24-APR-12,23-APR-12,Carlos,,en,64.229.0.221,msmoggins@sympatico.ca,15377222,000000124743647,4,4,"When my white Modem was delivered last Wednesday,apparently i was SUPPOSED to have a REFUND bag/free postal included ,yesterday's day's call was to have that return envelope /pre postage :-( ",4
356042,24-APR-12,23-APR-12,Kathy,,en,76.64.126.243,dkirk66@bell.net,15369712,000000124760331,1,1,Representative should be better at customer service. Not polite or helpful.,1
356043,24-APR-12,23-APR-12,Marouen,,en,65.95.45.113,sgruberman@sympatico.ca,15380048,000000124753723,5,3,Problem came back resolved today,5
356044,24-APR-12,23-APR-12,Asma,,en,65.95.45.113,sgruberman@sympatico.ca,15380046,000000124754735,4,3,was put on hold a few times,5
356045,24-APR-12,23-APR-12,Chamseddine,,fr,70.24.250.215,jose.barcelo@sympatico.ca,15373660,000000124749159,5,4,"rien je pense que Bell me donne souvent de maux de tête,",3
356046,24-APR-12,23-APR-12,Celina,,en,184.145.113.112,gary.vickers@sympatico.ca,15371134,000000124741793,5,4,"nothing on this occasion. Unfortunately, this is not a typical contact. Your overseas group is completely incompetent.",1
356047,24-APR-12,16-APR-12,Bry,,en,70.26.134.130,aszalay@sympatico.ca,15294774,000000124604967,1,1,,1
356048,24-APR-12,23-APR-12,Ravi,,en,184.144.35.40,melvin.elzinga@sympatico.ca,15376535,000000124741911,5,4,,5
356049,24-APR-12,22-APR-12,Zulfiquar,,en,67.71.6.36,wrayrw@sympatico.ca,15365168,000000124729404,1,1,"I could not understand the agent, he spoke poor english",1
356050,24-APR-12,22-APR-12,Sharma,,en,76.68.142.193,mr.cail@sympatico.ca,15362732,000000124730579,5,5,Nothing,5
356051,24-APR-12,23-APR-12,Tyler,,en,64.231.49.91,predge@sympatico.ca,15378474,000000124755805,2,2,a phone call would have done to say why no one came instead you made an appointment for today and still no tech arrived i phoned again annd i  was told the tech would be hear in 20 min about a2 hours later igot acall from the tech saying he had fixed the problem it was an outside problem  and e did not have to come into the house why could they not have done this yesterday  ,1
356052,24-APR-12,23-APR-12,Nikitha,,en,184.147.195.108,susankolbinson@bell.net,15380772,000000124765554,1,1,Her computer went down so she had to end the call.  This is not the first time one of your adjuncts has had this happen.,1
356053,24-APR-12,23-APR-12,Maxime,,fr,76.69.174.86,david.vernet@sympatico.ca,15369272,000000124760913,3,4,"Vous auriez pu répondre a mes demandes plutot, j'ai failli annuler mes contrats avec Bell. La prochaine fois je ne serai pas si patient. De plus l'attente pour parler a un agent de service a la clientele a excéder 1h, ce qui est beaucoup trop",2
356054,24-APR-12,23-APR-12,Helenpearl,,en,184.144.12.96,akraler@sympatico.ca,15366084,000000124763121,1,1,"I spent several minutes on hold, without any resolution to my intermittent Internet service.",1
356055,24-APR-12,19-APR-12,Harjeeth,,en,76.69.132.190,viva1@sympatico.ca,15346076,000000124682753,3,4,"speaking to the first rep for a while, then part way through I was passed to another rep and had to repeat everything already discussed with the first rep. Annoying waste of time. No reason was given for being passed to the 2nd rep",3
356056,24-APR-12,20-APR-12,Denise,,en,76.69.101.247,jjcamp@sympatico.ca,15351396,000000124697512,4,5,,4
356057,24-APR-12,23-APR-12,Aguibou,,fr,69.159.113.187,hugguy@bell.net,15372296,000000124761199,1,1,respecter l'entente au niveau des couts de vos services,1
356058,24-APR-12,23-APR-12,Edward,,en,174.95.205.215,g.wilkinson@sympatico.ca,15371030,000000124759421,2,1,The representative was polite but could not help. There was a service disruption in my area - the message at Bell indicated this. I informed the rep that I had work to do and was assured that it would be restored within 2 hours or so.  It actually lasted considerably longer.  We had no internet service for approximately 7 hours - it was after 10:00 p.m.  It was very frustrating as I was unable to complete my work.  Bell should communicate the situation to its customers with greater accuracy.  I would have left my house and gone elsewhere where there was service to do my work.,1
356059,24-APR-12,20-APR-12,Ashley,,en,70.54.36.178,m.grabowska@sympatico.ca,15352754,000000124698728,5,5,Nothing that I can think of right at this moment.,5
356060,24-APR-12,23-APR-12,Malek,,fr,76.64.243.76,priscillebernier@bell.net,15378488,000000124762043,3,1,"Baisser mon prix de mon service internet. J'ai internet essentiel plus que je paie 35.95 par mois. Sur votre site internet il est inscrit qu'après les 6 premiers le prix est 30.95$. Alors, je désire que mon prix soit revu à la baisse. Merci",3
356061,24-APR-12,23-APR-12,Chuck,,en,174.89.21.126,bmildren@sympatico.ca,15367508,000000124737333,1,4,"2 complaints

When I first called sI was told between 8:00 to 12:00, so I took the morning off from work.  When no one showed, i called and was told the window was 8:00 to 5:00

The window in this day and age is ridicolous.  Most people can't take that much time off work.

Why not just ship the modem?  Anyone can install these, you don't need an expert.",1
356062,21-APR-12,20-APR-12,Roxanne,,en,70.24.104.240,mrmorden@bell.net,15353752,000000124687476,5,4,as a new computer person everything went well just a thank you for your time and patience,4
356063,21-APR-12,20-APR-12,Ashley,,en,65.93.149.55,marylyn.assis012@sympatico.ca,15353174,000000124689306,5,5,,5
356064,21-APR-12,19-APR-12,Vijay,,en,50.100.200.211,lisa_bobby@sympatico.ca,15341736,000000124684392,4,3,"Well she could not fix the issue but schedule a tech to come the next day - Fri. Unfrotunately the tech Friday was very new on the job and was here for 3 hours and still could not fix it so I had to schedule another tech to arrive on Saturday. he did at least fix it, but I was without internet for almost 4 days!!!! In 2012 this is not acceptable",4
356065,21-APR-12,17-APR-12,Partha,,en,74.14.109.93,jan.sojka@sympatico.ca,15314422,000000124621244,4,4,Pefrom a check on the line prior offering service that is actually not available in the area.,4
356066,21-APR-12,20-APR-12,Kevin,,en,67.70.81.172,queenmuss@sympatico.ca,15354742,000000124690430,4,4,I did not like the fact that someone else had to tell me how little they paid compared to us. I had there bill in front of me when I called so i could cleary see how much of a savings she had,3
356067,21-APR-12,18-APR-12,Jalel Eddine,,fr,70.52.107.19,violette.labbe@bell.net,15334651,000000124643515,3,3,,2
356068,21-APR-12,19-APR-12,Brahim,,fr,174.88.166.39,daniel-lapointe@sympatico.ca,15337660,000000124683009,5,5,,5
356069,21-APR-12,20-APR-12,Diego,,en,184.147.211.85,burns88@sympatico.ca,15347870,000000124695542,3,4,"Not dropped the ball and sent out the modem when the order was originally placed.  While Puro delivered today by 11a - this call was placed looking for the modem arranged for on April 14, which was not initially sent out as promised.",3
356557,28-APR-12,27-APR-12,Marc-Andre,,en,204.101.237.139,noel.duffley@sympatico.ca,15425556,000000124857937,2,1,"Well after 6 weeks you couldnt fix my internet. Lost 2 orders, dont know my mailing address after 20 times for verifaction on the phone for security. dont even bother to offer any kind of discount for my highspeed that works like dialup. ill go somewhere else and do business if you find my lost orders you know what you can do with them. ",1
356558,28-APR-12,27-APR-12,Patricia,,en,70.52.185.24,k.edwards@sympatico.ca,15423092,000000124849019,5,4,Nothing IMO,5
356559,28-APR-12,27-APR-12,Gilberto Jose,,en,70.29.5.55,jamieson3b@sympatico.ca,15422252,000000124860600,5,5,,5
356560,28-APR-12,27-APR-12,Mohamed,,fr,70.30.208.58,colette.de@sympatico.ca,15419368,000000124853954,3,1,,4
356561,28-APR-12,27-APR-12,Khouloud,,fr,184.146.245.140,ginette093@sympatico.ca,15421372,000000124844886,4,4,,4
356562,28-APR-12,27-APR-12,Chenrup,,en,184.147.122.145,cskh@sympatico.ca,15419508,000000124859186,5,4,,5
356563,28-APR-12,27-APR-12,Karen,,en,76.64.150.14,lerascanindo@sympatico.ca,15423736,000000124845371,3,3,,4
356564,28-APR-12,27-APR-12,Sonia,,fr,70.26.180.102,angelegemme@sympatico.ca,15417952,000000124843640,5,5,,5
356565,28-APR-12,27-APR-12,Carolina,,en,65.95.120.198,lorbrock@sympatico.ca,15423972,000000124847121,5,5,Nothing,5
356566,28-APR-12,27-APR-12,Rashika,,en,174.94.63.232,alemp@sympatico.ca,15417764,000000124849817,3,2,,4
356567,28-APR-12,27-APR-12,Lobna,,fr,67.68.132.247,bouljo@bell.net,15418664,000000124839379,5,4,"rien,c'etait bloqué...votre préposé n'y pouvait rien",4
356568,28-APR-12,27-APR-12,Oliver,,en,76.68.92.117,jnevans@sympatico.ca,15422668,000000124840016,2,4,ask questions about the condition rather than assuming the need to take control of customer's computer,2
356569,28-APR-12,27-APR-12,Martin,,en,65.95.200.236,ado16@sympatico.ca,15417618,000000124839629,5,5,Sometimes it is very difficult to understand what the technician is saying because of their accents.  No fault to them as english is not their first language.,5
356570,28-APR-12,27-APR-12,John,,en,70.30.96.47,shonchar@sympatico.ca,15427560,000000124839267,4,4,nothing,5
356571,28-APR-12,27-APR-12,Christopher,,en,70.27.32.216,jhallam@bell.net,15422520,000000124840041,5,5,I was very pleased with the service on the phone as the boy helped me with what I wanted I would recommend bell to people thanks,5
356572,28-APR-12,27-APR-12,Baltharaj,,en,174.89.199.32,handymanhusband@bell.net,15421706,000000124853810,1,3,"sales person should have a better aditude
and easyer to under stand on phone",3
356573,28-APR-12,27-APR-12,Asma,,fr,174.93.189.6,armandtremblay@bell.net,15418082,000000124854129,5,5,c'était parfait .,5
356574,28-APR-12,27-APR-12,Richard,,fr,184.151.114.56,lemay.bluteau@sympatico.ca,15423714,000000124845033,1,1,"Oui, régler mon problème",1
356575,28-APR-12,27-APR-12,Afroze,,en,76.71.155.118,c-r-gordon@sympatico.ca,15418846,000000124858901,5,5,Nothing,5
356576,28-APR-12,27-APR-12,Jan Elizabeth,,en,70.26.39.185,pcmac@sympatico.ca,15425944,000000124841777,3,2,Answer our question truthfully - When are we going to get the speed of service we are paying for.  (at this time we have low speed and high speed charges),2
356577,28-APR-12,27-APR-12,Suresh,,en,70.31.222.96,andree-l@sympatico.ca,15417910,000000124842637,4,4,"this is one of the first times that i can ABSOLUTELY say that the rep was involved in really helping me solve the problem; he was patient, curteous, had suggestions. i felt like i was taken care of by him. i wish i wish i had written down his name to better commend him.",4
356578,28-APR-12,27-APR-12,Elmer,,en,65.95.45.63,edouard.pazzi@sympatico.ca,15420448,000000124847837,5,5,Hire more indviduales like the person that helped me.,5
356579,28-APR-12,27-APR-12,Edwin,,en,70.29.248.252,maghamilton@sympatico.ca,15424262,000000124847452,5,5,Nothing,5
356580,28-APR-12,27-APR-12,Gopi,,en,70.51.254.186,caicco23@sympatico.ca,15418896,000000124856222,5,5,Can't think of anything - everything was done very well and our computer seems to be working properly now - thank you!,5
356581,28-APR-12,27-APR-12,Sondes,,fr,70.49.245.106,gerard.lefebvre@sympatico.ca,15421276,000000124842703,5,5,,5
356582,28-APR-12,27-APR-12,Tathiana,,en,174.92.49.78,s.olesen@sympatico.ca,15427138,000000124855099,4,4,"The problem was me, not Bell, after I looked into it again, I could see where your associate was explaining it to me.
So of course your associate was sending me in the correct direction",5
356583,28-APR-12,24-APR-12,Mokhles,,fr,70.55.113.111,cascade@bell.net,15384698,000000124780820,5,4,Tout a été fait,5
356584,28-APR-12,26-APR-12,Abid,,en,70.53.115.96,kdako@sympatico.ca,15411046,000000124828615,5,5,The Rep was excellent.,5
356585,28-APR-12,27-APR-12,Oliver,,en,69.165.177.134,rennie.fisher@sympatico.ca,15426620,000000124853439,2,3,"I have a problem with my modem which meant that I could not access the Internet. When I made the help desk call, the message on the phone informed me that I was in a wait queue and that I could go to Bell.ca for service. (not verbatim) You should at least phrase your message with "" if it is possible that you can get to the Internet.....""",3
356586,28-APR-12,25-APR-12,Chenara,,en,70.53.25.215,joan.hives@sympatico.ca,15402324,000000124803122,4,,,5
356587,28-APR-12,27-APR-12,Abderrahmen,,fr,174.93.171.38,sgouel@sympatico.ca,15427452,000000124852673,5,5,,5
356588,28-APR-12,27-APR-12,Ibtissam,,fr,70.51.7.16,picles@sympatico.ca,15426082,000000124853441,4,5,"très long avant que le problème soit résolu. 30 minutes au téléphone, c'est long.",4
356589,28-APR-12,27-APR-12,Roy,,en,174.95.183.34,kloftus@sympatico.ca,15423412,000000124844063,5,5,He was wonderful.,5
356590,28-APR-12,23-APR-12,Vaishnavy,,en,67.68.54.118,milestone.ed@sympatico.ca,15376830,000000124744471,4,5,Would like to resolve this issue once and for all before we have used bell and never had a tech person visit our place even once for 10 years but at our present place we always have issues either with the phone or internet.,5
356591,25-APR-12,24-APR-12,Edgar,,en,76.64.135.117,jeff.payne@sympatico.ca,15388610,000000124790130,5,5,,5
356592,25-APR-12,24-APR-12,Alfredo,,en,64.231.165.157,oates__c@sympatico.ca,15392352,000000124791544,5,5, Not one thing,5
356593,26-APR-12,25-APR-12,Wynbert,,en,65.93.106.61,marpa2@sympatico.ca,15404262,000000124801770,5,5,Nothing!,5
356594,26-APR-12,25-APR-12,Sahra,,fr,74.15.118.124,diane.ghislain@sympatico.ca,15399454,000000124800546,5,5,,5
356595,26-APR-12,25-APR-12,Amine,,fr,70.30.182.114,mercier.gravel@sympatico.ca,15404552,000000124806587,5,5,,5
356596,26-APR-12,19-APR-12,Temsu,,en,76.66.88.118,deliad@bell.net,15337924,000000124669363,5,5,"I don't know, I feel every experiense so far was very satisfying.
I'm  a new customer so i hope this is the way it always is..",5
356597,26-APR-12,23-APR-12,Luis,,en,70.53.93.128,rkstrc@bell.net,15379172,000000124746000,5,5,nothing,5
356598,26-APR-12,25-APR-12,Borhen,,fr,199.127.110.138,lescyr@sympatico.ca,15403436,000000124812537,1,1,Lorsque jai fai canceller le service le 9Avril il ne m'as jamais été mentionné qu'il y aurait 30 jours d'avis. Donc très mauvais service. Maintenant je dois payer pour un service que je n'utilise plus.,1
357101,27-APR-12,26-APR-12,Anne,,en,184.145.5.223,jameshyndman@sympatico.ca,15410088,000000124829122,3,3,"I didn't like the way I was put on hold with internet services for over an hour before I hung up the phone. My dispute was, I was charged $10.00 twice for an internet security plan that I was not even aware of. I did not agree to pay this when I negotiated my price with Customer Loyalty. Yes, dishonest billing practices indeed.... I had the 'security plan' removed, but the rep. could not return my 'disputed fees'. Bell is not consumer accessible.",2
357102,27-APR-12,26-APR-12,Susy,,en,174.95.67.191,asue9@sympatico.ca,15405850,000000124824980,5,5,Service was superb./technician was knowlegeable & patient.,5
357103,27-APR-12,26-APR-12,Hussain,,en,70.24.20.138,pumpkin13@sympatico.ca,15414244,000000124817400,5,5,nothing,5
357104,27-APR-12,26-APR-12,Sherwin,,en,70.48.217.197,gavoitsidis@bell.net,15408998,000000124821395,5,5,nothing.,5
357105,27-APR-12,26-APR-12,Sam,,en,207.219.69.129,bcvp@bell.net,15406074,000000124837685,4,4,All good. Very prompt and professional.,5
357106,27-APR-12,26-APR-12,Jay,,en,69.157.59.35,thecountrymouse2@sympatico.ca,15416242,000000124830110,5,5,"Service was exemplary...much appreciated, thank-you",5
357107,27-APR-12,26-APR-12,Wafa,,fr,76.67.88.241,jacoba02@sympatico.ca,15410020,000000124828914,3,3,la representante de bell n'a pas ete tres polit avec moi. ,3
357108,27-APR-12,26-APR-12,Alun,,en,174.92.167.28,kellerbj@sympatico.ca,15411064,000000124835761,1,1,answer the phone,1
357109,27-APR-12,26-APR-12,Meriem,,fr,65.92.231.200,claude.roy021@sympatico.ca,15407170,000000124830295,4,5,,5
357110,27-APR-12,26-APR-12,Rod,,en,70.24.92.189,mgleason@sympatico.ca,15412774,000000124831649,5,5,Not trying to talk me into a service I don't need,5
357111,27-APR-12,26-APR-12,Andrea,,en,67.71.179.112,robertbuckingham@sympatico.ca,15414836,000000124830186,5,5,,5
357112,27-APR-12,26-APR-12,Gilberto Jose,,en,76.71.55.186,brad_kuhn@sympatico.ca,15406508,000000124826620,5,5,,5
357113,27-APR-12,26-APR-12,William,,en,76.71.55.186,brad_kuhn@sympatico.ca,15406510,000000124826248,5,5,,5
357114,27-APR-12,26-APR-12,Darwin,,en,65.94.103.97,rthomas_92@sympatico.ca,15415032,000000124823203,1,1,Why can't I change my home page on sympatico.ca.   He told me I could not set up my own interests.  I had it before,3
357115,27-APR-12,26-APR-12,Erika,,en,74.12.146.137,hrolls@sympatico.ca,15409742,000000124836972,4,4,"Erica.  She was very polite, handled my internet questions very well. She also transfered me to the home phone dept. When I get my bill, and see if all the problems are fixed.",3
357116,27-APR-12,26-APR-12,Emely,,en,50.101.40.91,jct@bell.net,15410230,000000124817453,5,2,increase the speed of my computer,4
357117,27-APR-12,26-APR-12,Anne,,en,70.50.114.245,nlcut@sympatico.ca,15413482,000000124827088,5,5,"Absolutely nothing.  I talked to helpful, knowledgeable, intelligent people who spoke English as a first language.  I was absolutely giddy with delight!  Kelly and Ann were fabulous! ",5
357118,27-APR-12,26-APR-12,Khalil,,fr,70.53.142.232,mjsaint-germain@sympatico.ca,15413000,000000124825199,3,2,"Ma question était de savoir si ou comment je pouvais bénéficier du service de sécurité Bell sur mon nouvel ordinateur portable. Votre système ne pouvait s'activer pour cela, c'est pourquoi le technicien m'a fourni un lien que je pourrais utiliser dans un jour ou deux. ",4
357119,27-APR-12,26-APR-12,Wafa,,fr,76.65.80.184,marjolaine.r@sympatico.ca,15412418,000000124824408,5,5,"Un représentant aurait pu me contacter pour m'offrir de changer mon forfait, constatant que je dépassais chaque mois le nombre de G disponibles.
",5
357120,27-APR-12,26-APR-12,Judith,,en,174.94.23.32,paulwhaling7@bell.net,15413876,000000124822010,5,5,"Nothing,everything went exacty as it should",4
357121,27-APR-12,26-APR-12,Eliena,,en,184.151.61.115,davidmurray62@sympatico.ca,15407620,000000124816374,4,4,prevented the occurance ,3
357122,27-APR-12,26-APR-12,Christopher,,fr,74.12.180.167,raygour2@sympatico.ca,15414450,000000124837138,4,4,,3
357123,27-APR-12,26-APR-12,Francis,,en,70.50.21.136,ufton@sympatico.ca,15416518,000000124819315,5,5,nothing,5
357124,27-APR-12,26-APR-12,Tine,,en,67.208.26.211,don.s@sympatico.ca,15408044,000000124819348,5,3,The person helping me stii needs to sort out a discount that disappeared from my account . She did a great job.,5
357125,27-APR-12,26-APR-12,Pradeep,,en,184.148.124.33,nealaurora@sympatico.ca,15413346,000000124822577,5,5,"Automated direction to resolve my initial request for assistance resulted in me waiting needlessly on the phone line for operators who advised me to call someone else. Once connected to the appropriate person, the assistance was excellent.",5
357126,27-APR-12,26-APR-12,Eliena,,en,74.14.166.250,gail.wilkinson@sympatico.ca,15408934,000000124816177,5,5,,5
357127,27-APR-12,26-APR-12,Patrick,,fr,184.144.209.113,marchambault@bell.net,15412292,000000124816903,5,4,,4
357128,27-APR-12,26-APR-12,Mohamed,,fr,76.65.156.65,isabelle.gauthier043@sympatico.ca,15409880,000000124826970,5,5,"Ai été grandement choqué en recevant l'avis concernant une augmentation de $2.00 sur facturation régulière et ai perdu énormément de temps, soit sur internet ou par téléphone pour éviter d'avoir à payer ce supplément que je trouve odieux de la part de Bell.",1
357129,27-APR-12,26-APR-12,Joseph,,en,174.91.28.117,igor.antonoff000@sympatico.ca,15409812,000000124819227,5,4,"I should have phoned you much earlier. 
I had an intermittent wi fi problem for 6 to 7 weeks, blaming it on my computer.
Thanks again. Igor. ",5
357130,27-APR-12,26-APR-12,Hugo,,en,184.145.66.64,lt.wnd@sympatico.ca,15411928,000000124828130,5,4,I am running good now ,4
357131,27-APR-12,24-APR-12,Matthew,,en,174.92.48.232,ilandles@sympatico.ca,15388062,000000124770123,5,4,i am disapointedthat as a bellcustomerfor many years ihad  to call and threaten to cancel my service before i was advised of better pricing on my service.,3
357132,27-APR-12,26-APR-12,Hana,,fr,184.144.224.77,henriette.pesant@sympatico.ca,15409632,000000124821479,5,5,"Au sujet de mon cas,il a fallu beaucoup de patience aux deux conseillers techniques car je suis nulle en informatique... Après avoir été transférée à une technicienne le travail a été ardu pour elle afin d'arriver à installer mon mot de passe et ouvrir la session pour annuler l'envoi de facture sur papier ",4
357133,27-APR-12,25-APR-12,Domnic Francis,,en,174.92.120.101,donlora@sympatico.ca,15399628,000000124800184,2,,"When I worked I was thanked with a paycheque and if I didn't do my job well then you would be shown the door to leave.
I truly feel this conversation was necessitated because I received a fraudulent email re Hotmail acount.",
357134,27-APR-12,26-APR-12,Asma,,fr,184.144.233.120,sdladou@sympatico.ca,15415332,000000124826676,5,5,"Entièrement sastifaite de l'aide apportée par Isma, je suis très reconnaissante des informations fournies. Merci encore! ",5
357135,27-APR-12,26-APR-12,Jacob,,en,174.88.83.147,gbalint@sympatico.ca,15409000,000000124823146,5,5,na,4
357136,26-APR-12,25-APR-12,Arthur,,en,184.147.225.178,jgspringer@sympatico.ca,15402176,000000124792771,1,1,,1
357629,26-APR-12,25-APR-12,Nems,,en,76.64.78.26,elodie4@sympatico.ca,15399958,000000124799527,1,1,"When I called about an incorrect charge on my Internet bill I asked the person who answered the phone where I was calling to.
He told me the Phillipnes,I told him I wanted to be transfered to a Canadian call centre which he told me that he was well trained but could not do that so I told hoim I was diconnecting which I did.
Your company brags about how much you offer Canandians in product and serviced.
I cannot believe you would not have one call centre for Canadians.
Cogco does and this might just tip me in thier favour.",1
357630,26-APR-12,24-APR-12,Reina,,en,74.15.88.11,rmmwatson@bell.net,15393572,000000124771172,5,5,,5
357631,26-APR-12,25-APR-12,Pradheep Kumaar,,en,70.30.108.36,inge.schurmann@sympatico.ca,15401544,000000124813157,4,5,,5
357632,26-APR-12,25-APR-12,Kristen,,en,70.49.85.147,d.eaton@sympatico.ca,15398978,000000124796363,5,5,,5
357633,26-APR-12,25-APR-12,Stanley,,en,174.88.204.174,kentyler@sympatico.ca,15402928,000000124814043,5,5,nothing,5
357634,27-APR-12,26-APR-12,Mahmoud,,fr,70.26.204.66,marcelmarceau@sympatico.ca,15412280,000000124835006,4,2,"le conseiller au telephone m as affimer que des reparations dans le reseau etait probablement la cause de mon probleme. j'ai eu le meme genre de probleme le mois dernier et le modem a du etre remplacer, maintenant, la perte de signal se produit de facon sporadique et meme apres le 20.30 pm, selon le conseiller, les problemes ne devraient pas arriver apres cet heure, vu que les techniciens ne travail pas apres 20.30. donc il y a un autre probleme. il m a conseiller de remplacer touts les filtres de telephone en disant qu ils ont une fin de vie a peu pres de 1 ans. jamais je n ai changer ces filtres. il m en a commander 6, aujourd hui, quelqu un de Bell m a appeler et me disant que je dois moi-meme commander ces filtres en appelant a Bell internet, alors j ai abandonner cette commande. 
j ai appeler pour le telephone qui griche et cet apres midi, un technicien va venir voir pour reparer le probleme, qui est present quand il mouille et venteux dehors. meme probleme qui a deja ete reparer en novembre 2011, en reparant le fil exterieur. Jespere que l internet va etre reparer en meme temps. de plus, le nouveau modem blanc, (pareil a l encien) n a pas la meme porté sans fil que l encien, je l ai deplacer au centre de la maison, pour avoir senssiblenment le meme rayon d action.
je suis decu du service, qui doit etre frequement reparer et que ca ne dure pas. j ai aussi des probleme avec La haute definition, depuis le debut de mon service H.D.
j ai appeler aussi hier, et l autre conseiller m a fait la proposition de me brancher au Bell FIBe, j ai accepter et Lundi je vais pouvoir constater la difference, A ce moment, je prendrai ma decision final si je continue encore plusieurs années avec Bell.
ce que je recherche dans les service de internet, tele et telephonie, c est pas de troube, ",3
357635,28-APR-12,28-APR-12,Srinivasan,,en,70.30.147.189,dan_the_good@sympatico.ca,15419600,000000124861948,5,5,nothing,5
357636,28-APR-12,27-APR-12,Aquiles,,en,70.30.109.50,cesar.torreblanca@sympatico.ca,15419062,000000124858983,1,1,"Look at the technician's notes...! 

By the way, when we hung up last night, everything was OK (client was happy). Speed is back to snail pace today.

Please, leave my system 'as is' for now. I will be going on holidays in May and cannot afford to come back and not have a working system. Don't adjust, don't upgrade, don't call me, don't e-mail me, don't send me Satisfaction Surveys.",1
357637,28-APR-12,18-APR-12,Ashley,,en,76.69.113.178,howard-linda.detracey@sympatico.ca,15327402,000000124639764,4,3,stop playing with prices and if need be at least put them in the cost of living range.bell is too expensive.,4
357638,28-APR-12,23-APR-12,Med Nabil,,fr,184.151.114.70,patriciat08@sympatico.ca,15377924,000000124748537,1,1,"Je suis très déçu de constater que trop souvent lorsque, je demande une amélioration des coûts de mes différents services, l'amélioration proposé de 1 n'est aucunement respecté ou comportait des informations que je n'ai pas reçu donc le coût est aussi élevé! Je dois donc rappeler et me faire expliquer,  que je ne comprend rien!!! Enfin je vous passe ma frustration de toujours me faire dire, madame je vous explique! Et que cela ne mène  à absolument à rien!   Et je garde encore mes 4 services chez vous! Allez comprendre! 

Patricia Tremblay 
(819) 425-4022 ",1
357639,28-APR-12,27-APR-12,Hector,,en,65.92.56.197,family.stucke@sympatico.ca,15420774,000000124842629,5,5,Hector was very attentive and resolved the issues in a personable business-like manner,5
357640,28-APR-12,27-APR-12,Casey,,en,70.31.103.81,alex.mclellan1@sympatico.ca,15417768,000000124840255,4,4,,5
357641,28-APR-12,27-APR-12,Caroline,,en,70.52.157.185,lynnq@bell.net,15424144,000000124856139,4,4,,4
357642,28-APR-12,27-APR-12,Sondes,,fr,70.29.247.126,rdidier@sympatico.ca,15426540,000000124852198,5,5,Rien,5
357643,28-APR-12,27-APR-12,Victor Gabriel,,en,76.70.100.20,neumeister@sympatico.ca,15425438,000000124852154,4,4,Less wait time to speak to a technician.,3
357644,28-APR-12,27-APR-12,Tera,,en,70.49.187.89,jclaflair@sympatico.ca,15422372,000000124849088,5,5,assure me that I would get a nice polite Canadian again next time who could relate to my problems as such,3
357645,28-APR-12,27-APR-12,Jose,,en,174.95.52.48,rbduncan@sympatico.ca,15426510,000000124852380,5,5,cant improve on the service we received,5
357646,28-APR-12,27-APR-12,Ali,,en,70.49.134.129,jlaughlin@sympatico.ca,15422594,000000124852525,1,4,Rep should have suggested 611 immediately knowing the difficulties already experienced rather than requiring me to demand who I needed to call if problems persisted.  A lot of assumptions were made by bell resulting in my wasted time....not happy.  Finally 611 rep fixed the problem and was very courteous and helpful.,2
357647,28-APR-12,27-APR-12,Janani,,en,70.24.0.217,dave.j@sympatico.ca,15419718,000000124849623,3,3,Have people from Canada in Canada on the phone not India!!!! Whats wrong with this company !! Not impressed.,3
357648,28-APR-12,27-APR-12,Zoubeir,,fr,184.144.234.132,gabriel.cragnolini@bell.net,15421086,000000124853748,5,5,Rien de plus,5
357649,28-APR-12,27-APR-12,Nawel,,fr,67.68.106.78,rogersuzanneg@sympatico.ca,15426936,000000124840993,5,5,,5
357650,28-APR-12,26-APR-12,Suresh,,en,174.92.64.4,ajwuori@sympatico.ca,15405376,000000124837824,4,4,"I called about an issue with my blackberry playbook & sympatico mail, the technician checked my computer and found all was fine, and now I'm to call the blackberry service line, to see if they can resolve it.  The technician didn't have any notes on blackberry playbook settings. ",4
357651,28-APR-12,26-APR-12,Hassen,,fr,70.49.54.92,forgetyn@sympatico.ca,15408730,000000124817792,4,4,,5
357652,28-APR-12,27-APR-12,Marco,,en,70.51.153.115,accoumeh1@bell.net,15417580,000000124860588,1,3,The person i spoke to was not very polite. Marco did not make me feel like bell cared about providing me service. I was very dissapointed As i would tell all my friends and neighbors about BELLS excellent customer service. ,2
356070,21-APR-12,20-APR-12,Jamie,,en,184.147.176.104,rene14@bell.net,15354994,000000124695319,4,4,nothing or came over and fixed it.,4
356071,21-APR-12,20-APR-12,Med Salah,,fr,76.67.88.124,paulinel24@sympatico.ca,15354390,000000124691896,5,4,rien,5
356072,21-APR-12,19-APR-12,Mariem,,fr,64.228.77.75,vianneyd@sympatico.ca,15346024,000000124668880,5,5,J'ai eu une réponse claire et précise par la dame qui parlait très bien français. Merci!,5
356073,21-APR-12,16-APR-12,Imen,,fr,70.48.116.190,the_lev_2010@bell.net,15307574,000000124607506,4,4,,4
356074,21-APR-12,16-APR-12,Benjamin,,en,184.144.193.35,dagmar28@bell.net,15296762,000000124597050,5,4,,4
356075,21-APR-12,20-APR-12,Bernard,,en,174.91.194.193,elainekohn@sympatico.ca,15349411,000000124693547,5,5,,5
356076,21-APR-12,20-APR-12,Wafa,,fr,70.55.163.95,genevieve_dubeau@sympatico.ca,15350024,000000124692500,2,4,le transfer de mon appel au bon departement par le xonseiller:  J'ai du racrocher et rappeller car le transfer ne c'est pas fait ,4
356077,21-APR-12,20-APR-12,Eric,,fr,70.55.163.95,genevieve_dubeau@sympatico.ca,15350026,000000124692575,4,4,"rien, le conseiller a tres bien compris ma demande.",5
356078,21-APR-12,19-APR-12,Mohamed Hedi,,fr,76.64.242.251,redaut@bell.net,15344176,000000124670042,2,1,,2
356079,21-APR-12,20-APR-12,Omar,,fr,65.93.53.131,jean.geoffrion2@sympatico.ca,15351183,000000124696609,3,4,,3
356080,21-APR-12,16-APR-12,Moses,,en,184.147.202.175,muggie@sympatico.ca,15303798,000000124589032,4,4,Keep jobs in Canada.,4
356081,21-APR-12,19-APR-12,Med Ramzi,,fr,70.53.206.218,remus.saucan085@sympatico.ca,15344216,000000124684226,3,4,Avoir un accès plus facile à un agent en ligne,3
356082,21-APR-12,18-APR-12,Andre,,en,50.101.65.143,babaxter@sympatico.ca,15323450,000000124653866,4,5,,4
356083,22-APR-12,20-APR-12,Imed,,en,65.95.60.127,gpbarrette@sympatico.ca,15350276,000000124702739,5,5,"Nothing, he resolves my problem quickly and politely. ",5
356084,22-APR-12,16-APR-12,Siobhan,,en,70.26.120.130,mapletrees@bell.net,15302604,000000124592106,5,3,"check the wiring in this apartment house which was built in 1974.

check the wiring in my apartment.  Some wiring may have been torn or even worn due to long term usage by many different tenants.

the separator doesn't appear to be connected to the computer hook ups",2
356085,22-APR-12,20-APR-12,Malek,,fr,70.26.223.112,pelican6@sympatico.ca,15354452,000000124697905,3,3,"Ce n'est pas la première fois que j'appelle pour le même problème de facturation. Ça se produit pratiquement à chaque mois. À chaque fois on me dit que ça va être réglé, mais ça recommence. Je suis tanné de cette situation. Votre préposé m'a assuré que tout serait réglé, mais il n'est pas le premier à me chanter la même chanson.Si ça se reproduit encore, je vais songer très sérieusement à changer de compagnie.",2
356086,22-APR-12,20-APR-12,Neha,,en,174.88.32.22,akidhanji@sympatico.ca,15346874,000000124691677,4,4,The rep was knowledgeable and very helpful!,5
356087,22-APR-12,20-APR-12,Rain,,en,70.50.92.44,w.plumstead@sympatico.ca,15356896,000000124689726,5,5,less waiting time on phone,5
356088,22-APR-12,20-APR-12,Rohit,,en,76.68.133.113,david.deschenes@sympatico.ca,15348776,000000124685393,4,5,,4
356089,22-APR-12,20-APR-12,Nidhal,,fr,70.50.44.233,sylvie_santerre@bell.net,15356318,000000124689655,5,4,Tout était très bien la patience de votre aide car je suis un peu nulle en la matière mais avec les explications de votre technicien ca c'est bien déroulé un gros merci.,5
356090,22-APR-12,20-APR-12,Bryan,,en,67.68.136.159,nrcg@sympatico.ca,15354108,000000124687950,4,4,"first rep (not brian) insisted my plan did not exist? educate your staff,"" if you don't know ask """,2
356091,22-APR-12,20-APR-12,Temsu,,en,70.24.105.180,smithp73@bell.net,15355936,000000124702696,2,1,"I have been a long time (5 decades)loyal phone customer of Bell, but personally and in business.  However, now that I have switched to Bell TV and internet as well as home and mobile phones, I find that Bell fails to communicate adequately and there is no single point of contact to resolve issues.

In this instance, as has been the case many, many times before, I wasted an hour of my time on a Live Chat over a simple question about a bill I received and at the end I was told I would have to call the business office to get the answer.

Whenever I call Bell it takes far too long to speak with someone, and when I finally do, I am often bounced to other departments during which my calls are sometimes dropped and I have to start over.

Bell urgently needs to improve the speed and the expertise of those providing customer service.

Based on this experience alone, I am answering the following survey question as 'Not likely'.",2
356092,22-APR-12,19-APR-12,Makram,,fr,69.156.75.33,jovic40@sympatico.ca,15340834,000000124681609,5,5,"Continuer votre beau travail


merci",5
356093,22-APR-12,19-APR-12,Med Ramzi,,fr,69.156.75.33,jovic40@sympatico.ca,15340836,000000124683343,5,5," rien tout est beau 

super merci
",5
356094,22-APR-12,20-APR-12,Joseph,,en,70.53.40.176,rae.gropper@sympatico.ca,15354808,000000124699876,5,4,"Service was very responsive and quick.
Thanks",5
356095,22-APR-12,19-APR-12,Ericka,,en,64.231.46.84,sweber4@sympatico.ca,15345414,000000124676381,3,4,Provide another email address as I am concerned that my email is compromised. I don't feel this is the fault of the person that helped me but a lack of understanding on my part.,4
356096,26-APR-12,23-APR-12,Marouen,,fr,70.55.117.27,moniquep7@sympatico.ca,15377114,000000124750931,3,3,"Je suis en période de réflexion, à savoir si je vais converser INTERNET, si je vais changer mon ordinateur, car j'ai beaucoup de difficulté à me rendre oû je veux sur mon ordinateur.",3
356097,26-APR-12,25-APR-12,Alvin,,en,69.157.50.204,geoff.brooks@sympatico.ca,15400680,000000124808878,4,4,,4
356098,26-APR-12,23-APR-12,Leila,,fr,70.55.206.49,yves-lise@bell.net,15382342,000000124743798,2,4,,5
356099,26-APR-12,24-APR-12,Carlton,,en,69.157.118.167,sal.muzzi@sympatico.ca,15394024,000000124789890,5,4,N/A,5
356100,27-APR-12,26-APR-12,Besma,,fr,67.71.71.78,daniel.suzanne@sympatico.ca,15407506,000000124823886,3,,"Changer mon modem, puisque ça fait plusieurs fois que je ne peux utiliser mon Internet. En plus, je paye pour un service que je ne peux utiliser.",3
356101,27-APR-12,26-APR-12,Rowen,,en,174.94.38.228,w.mccormack@sympatico.ca,15416730,000000124829735,3,3,Offer some options to resolve my issue. ,4
356102,27-APR-12,26-APR-12,Will,,en,70.30.18.149,da.thomson@sympatico.ca,15407476,000000124823947,5,5,,5
356103,27-APR-12,26-APR-12,Pamela,,en,67.68.183.35,crack_phyllis@sympatico.ca,15407344,000000124830556,4,4,,4
356104,27-APR-12,26-APR-12,Juan Carlos,,en,74.198.9.170,desmondduke@sympatico.ca,15407876,000000124838716,2,1,The first representative I dealt with needs to be more patient with callers. The second rep was better to deal with. I would recommend that all techs be advised when there is an outage in an area we were on the phone for almost an hour trying to connect to only then find out there is an outage. If this was know I would not have to spend an hour on the phone. This issue is still not resolve as i still cannot connect. I am completing this survey using my smart phone.,3
356599,26-APR-12,25-APR-12,Hamdi,,fr,70.48.19.170,jack.dez@sympatico.ca,15401684,000000124796248,4,4,,4
356600,26-APR-12,25-APR-12,Salma,,fr,24.201.13.124,deneigement.sr@bell.net,15399354,000000124807407,3,4,,1
356601,26-APR-12,25-APR-12,Temsu,,en,50.101.45.223,debbie.potter@sympatico.ca,15399310,000000124807680,5,4,,4
356602,26-APR-12,15-APR-12,Porushotham,,en,192.58.204.226,kikip@sympatico.ca,15290184,000000124585676,4,4,,4
356603,26-APR-12,20-APR-12,Mohamed Achref,,fr,70.52.105.216,denise.braun@sympatico.ca,15348964,000000124693827,3,2,Le résultat ne pouvait pas être vérifié tant que nous n'avions pas reçu le nouveau fil connection internet,5
356604,26-APR-12,24-APR-12,Lotfi,,fr,184.144.237.105,gdaoust47@sympatico.ca,15387172,000000124772096,2,1,votre conseiller aurait pu comprendre notre problème car il n'a pas saisir le sens de notre demande ,3
356605,27-APR-12,26-APR-12,Aymen,,fr,76.65.100.236,dbradette53@sympatico.ca,15407672,000000124834201,4,4,,5
356606,28-APR-12,27-APR-12,Sanah,,en,76.64.255.104,maggie66@sympatico.ca,15424260,000000124840855,5,5,,5
356607,28-APR-12,27-APR-12,Vikram Aditya,,en,50.100.188.170,neon701@bell.net,15425434,000000124850120,3,1,Provide me with a positive date when I will be able to upgrade my internet service.,3
356608,28-APR-12,27-APR-12,Manel,,fr,67.68.144.39,hupa@sympatico.ca,15421944,000000124840456,5,5,tout est parfait pour le moment ,4
356609,28-APR-12,22-APR-12,Danielle,,fr,67.68.21.176,yves_marie@sympatico.ca,15365284,000000124730276,4,2,"Vous n'êtes jamais capable de respecter les prix que vous me proposez sans erreur de facturation et en bout de ligne je suis toujours perdant. Une fois par année je vous appel en janvier pour renégocier mon prix avec trois services. À chaque fois je crois que vous me faites une bonne offre et à chaque fois la facturation n'est pas fait correctement avec le bon prix. Je dois me battre pour faire comprendre mon point avec votre département de la loyauté. En plus on me donne des No de confirmation que vous n'êtes pas en mesure de retracer. On finit par me faire un ajustement mais je ne récupère jamais à 100% par rapport à ce que vous m'avez promis et pour tout le trouble que ca me donne. Bref je renégocie en janvier et le tout se règle partiellement en avril. C'est comme ca à chaque année. Je suis client depuis 1997 et malgré tout les problèmes que j'ai depuis au moins 6 ans à chaque année je suis encore avec vous. Maintenant je songe très sérieusement à aller voir chez votre compétiteur et c'est certain que je ne vous recommande pas. tous mes amis son chez votre compétiteur, et c'est pas avec mon expérience qu'ils vont changer d'avis!!
Un client comme moi qui est encore avec vous depuis toutes ces années avec tous les problèmes que j'ai année aprés année mériterait une attention particulière de votre part. Je suis ouvert à toute offre résonnable de votre part qui me démonterait votre bonne volonté et qui ferait en sorte que je resterait avec vous.
Je ne sais pas si ce sondage est confidentiel, si c'est le cas voici mon No de tél (450-446-7258) pour que vous me contactiez afin de porter une attention pariculière et voir comment je pourrait être compensé pour ma fidèlité envers vous.",1
356610,28-APR-12,27-APR-12,Ali,,en,74.198.87.16,battley@sympatico.ca,15418294,000000124843078,1,1,"They are digging up the road in front of my apartment. They severed the Bell line. The Bell repairmen were there. I foolishly thought I could call your support line and get an estimate on the time it would take to complete those repairs. I spent 30 minutes trying to get your representatives to listen to what I was saying.
- ""It sounds like a problem with the modem""
- ""There's probably a problem in your apartment and we'll have to schedule a technician to come and check""

...all in spite of the fact that I kept telling them that THE PROBLEM WAS THAT THE ROAD CONSTRUCTION HAD SEVERED THE MAIL BELL LINE!

Sadly, this has happened before. I went through the same stupid routine a year ago when the city severed the line during road work.

Why aren't there alerts to your phone reps to tell them there is a service outage so they don't continue with their stupid scripts about modem reboots and 3rd parts wireless routers when the problem is clear to everyone living in the neighborhood.

I had to tell your own representatives about a problem that was already a day old and must have affected a significant number of users.

It was an utter fail of Bell Support, and not for the first time. Honestly, the service is lousy, and so bad that I am thinking of changing providers in spite of the pain it is to change email addresses. ",1
356611,28-APR-12,27-APR-12,Mohamed,,fr,64.229.131.86,andree.joly@sympatico.ca,15417912,000000124839874,4,2,Le l'agent m'a conseillé de contacter un technicien car le problème concernait les pilotes de la carte-réseau.,5
356612,28-APR-12,27-APR-12,Mohamed,,fr,70.29.219.175,brigit.cote@sympatico.ca,15418750,000000124858669,1,1,Pour pouvez rien faire ,1
356613,28-APR-12,27-APR-12,Salvador,,en,76.64.162.249,kbesley@sympatico.ca,15423222,000000124856367,4,4,"Not have a second representative phone me back the next afternoon and start asking me inane questions about how long the patch cord between my modem and phone jack is, and whehter I have an adsl line filter attached to my modem. As I'd already explained to the first rep, I have a backup modem/router that I used to check the connection and determine it was fine. The problem was clearly with the 3wire modem power cycling(the flashing red light gave it away). Having the second rep phone me back, not explain why she had to ask me some additional useless questions, and then abruptly hang up as I answered the door bell was not appreciated.",3
356614,25-APR-12,24-APR-12,Yao,,fr,67.70.145.152,eddiewalsh@bell.net,15386316,000000124788413,5,3,la discussion de clavardage avec  dorloutchy  faisaient dur  et sa facon de répondre comme un robot  ne valait rien. la discussion verbale avec  yao 463615 fut cependant parfaite et m a permis de régler le probleme du mot de passe. j avais le gout de contacter certaines personnes a bell direct  pour les connaitre personnellement pour savoir quoi faire  ou retourner a videotron comme me la pratiquement suggere  radu  ou dorloutchty,4
356615,25-APR-12,24-APR-12,Serina,,fr,70.53.214.91,louis.p@bell.net,15390392,000000124783150,5,5,,4
356616,25-APR-12,24-APR-12,Abdulkarim,,en,69.158.179.69,loisjackson@sympatico.ca,15390326,000000124775921,1,1,,1
356617,25-APR-12,24-APR-12,Ibtissem,,en,184.148.187.134,vkinderman@sympatico.ca,15395908,000000124780284,5,5,,5
356618,26-APR-12,25-APR-12,Arush,,en,70.30.26.126,andrewsgroup@sympatico.ca,15397230,000000124806318,4,2,Problem was referred to Dominick. He ultimately decided that there were errors in my Bell line and indicated that service would be sent this morning. I now have access to internet again so modem problem appears resolved but have no confirmation from Bell or explanation re reason for modem problem.,3
356619,26-APR-12,25-APR-12,Martin,,en,184.147.189.3,halleywendy@bell.net,15401166,000000124792234,5,5,,5
356620,26-APR-12,25-APR-12,Jose,,en,67.71.62.42,gary.holmes@sympatico.ca,15400588,000000124793970,5,5,,5
357137,26-APR-12,24-APR-12,Afef,,fr,65.92.19.212,claire.patry2006@sympatico.ca,15385020,000000124767825,5,5,Rien tout a été parfait.MERCI,5
357138,26-APR-12,25-APR-12,Hassen,,fr,174.94.74.112,auggladys@sympatico.ca,15397524,000000124795383,4,5,,5
357139,26-APR-12,25-APR-12,Marcus,,en,70.27.71.124,juanita.sworden@sympatico.ca,15402648,000000124794087,3,2,"I had a virus on my computer.  The tech helped resolve the problem I had scanning for viruses but at the end of the day I was still left with the viruses.  It took my another 1/2 day to rid my computer of viruses however, I am still not confident that i am virus free.",3
357140,26-APR-12,25-APR-12,Miguel,,en,67.68.45.115,karen_heney@sympatico.ca,15402794,000000124808397,1,1,"I never received another phone call from Bell although the first representative, from my initial call, told me that instead of keeping me on the telephone any longer, someone who could resolve my problem (he told me there was static on the line) would call me, no one called.  I am very frustrated and disappointed as I have been a Bell customer for many years.  If something is promised (like a phone call) then I expect a phone call.  I am back where I started from, I still can not get onto the internet and really don't want to call again and spend time holding, listening to music with no resolution.  Please fix the problems with your lines outside of my house or I will take all of my business elsewhere.",1
357141,26-APR-12,25-APR-12,Vidya,,en,70.30.99.192,mardontartan@sympatico.ca,15404114,000000124814859,5,5,,5
357142,26-APR-12,23-APR-12,Khouloud,,fr,76.69.228.196,pierredupuis@sympatico.ca,15378312,000000124738305,3,2,que le transfert au service technique ait fonctionné,3
357143,26-APR-12,23-APR-12,Med Amine,,fr,76.69.228.196,pierredupuis@sympatico.ca,15378310,000000124757414,5,5,,4
357144,26-APR-12,25-APR-12,Pamela,,en,174.94.23.105,jehumphrey@sympatico.ca,15402074,000000124798924,4,4,Pamela was very courteous & resolved my problem within a short time. Plus she gave me a few helpful tios as well to use in the future.,5
357145,26-APR-12,25-APR-12,Jose,,en,69.157.213.2,karenjennings@sympatico.ca,15402800,000000124811397,,1,"have a technician coming on Apr 28 to check line, will know more then",
357146,26-APR-12,25-APR-12,Hanene,,fr,142.83.138.7,luc_109@sympatico.ca,15403718,000000124814193,4,3,,4
357147,26-APR-12,24-APR-12,Harathi,,en,174.95.7.247,chavestrans@sympatico.ca,15384868,000000124770855,4,4,,4
357148,26-APR-12,25-APR-12,Houssem,,fr,174.93.232.115,jeang.stonge@sympatico.ca,15402026,000000124797480,3,2,"Une partie du problème a été règlé, mais notre appel téléphonique a été coupé et l'employé ne m'a pas rappelé.",3
357149,26-APR-12,25-APR-12,Wynbert,,en,70.53.29.70,a.murphy@sympatico.ca,15396730,000000124813809,4,4,,5
357150,26-APR-12,25-APR-12,Michael,,en,184.147.32.22,doug.haynes@sympatico.ca,15399668,000000124795034,1,,,2
357151,26-APR-12,23-APR-12,Daniel,,en,76.68.105.40,linda.drizis@bell.net,15375078,000000124739990,5,4,,4
357152,26-APR-12,25-APR-12,Ines,,fr,65.94.79.233,l.lessar@sympatico.ca,15403152,000000124793595,4,4,,4
357153,26-APR-12,25-APR-12,Sherwin,,en,76.65.37.70,lisamoores@sympatico.ca,15403532,000000124799329,5,5,It was excellent from start to finish.  You need more reps like Sherwin,5
357154,26-APR-12,25-APR-12,Bochra,,fr,65.94.79.233,l.lessar@sympatico.ca,15403154,000000124801184,5,5,Les représentants ont parfois tendance à oublier que les clients ne sont pas tous de grands champions en informatique...,4
357155,26-APR-12,18-APR-12,Vijayashanti,,en,174.88.22.121,lorimainer@sympatico.ca,15329564,000000124659356,1,1,"This was another call regarding the same issue happening again from the AM - again, asked the same questions (did I check filters, etc etc) when CLEARLY that had been asked, and eliminated, in the AM.  Was told a technician would be by the next day between 5 and 9 PM - did not come, no call.  ",1
357156,26-APR-12,23-APR-12,Jose,,en,174.95.201.239,dgcaswell@sympatico.ca,15369562,000000124750188,3,3,Checked status of area outage during initial.,3
357157,26-APR-12,26-APR-12,Mehdi,,fr,70.53.193.128,mario.lafortune@bell.net,15404192,000000124815758,5,5,,5
357158,26-APR-12,25-APR-12,Tera,,en,205.211.168.16,dredbird@sympatico.ca,15399712,000000124800746,1,2,"I was referred to another person, and the connection failed, I was not called back, so I had to go through the whole process again, and all I wanted to do was cancel my internet service because I am moving. It took over an hour to resolve this issue and I was kept on hold using my minutes on my cel phone. When I asked how long they would take the person who put me hold assured me just a short time, which went into several minutes. If I want to purchase services the response is immediate, to cancel a service becomes a nightmare.",2
357159,26-APR-12,23-APR-12,Abhishek,,en,70.49.194.120,campa4@bell.net,15367916,000000124765804,2,2,"Online chat person,did not help, when asked to repeat with explanation, re sent same message. Did not help.Spent 1hr and 35 min on phone and ended up disconnected, he did call back, put on hold and I finally gave up waiting. To frustating to wait and wait and wait.",
357160,26-APR-12,23-APR-12,Aymen,,fr,70.26.181.213,arlettepara@sympatico.ca,15366728,000000124764306,3,3,"selon nmon avis vous devriez vous assurer que vos employers ne soient pas épuisés, car tout en répondant à mes demandes , aymen, était impatient, cela etait évident. et pressé de rentrer dormir.",4
357161,26-APR-12,25-APR-12,Med Ramzi,,fr,70.31.236.62,c___lemelin8@sympatico.ca,15398252,000000124807862,5,5,,5
357162,26-APR-12,25-APR-12,Ayoub,,fr,174.93.219.159,edco@bell.net,15399866,000000124795265,5,4,J'aimerais en ajouter mais je ne peux pas. Je suis très satisfait.,5
357163,26-APR-12,25-APR-12,Daniel,,en,70.50.189.254,leethompson17@sympatico.ca,15403390,000000124814496,5,4,"My frustration is not with the Bell reps I dealt with; they were great, but rather Bell for not having some way to deal with separations/divorces, wherein you need/want to delete the spouse that is no longer with you.  

In my case, my ex husband was the one who set up our services with Bell, his email address was the primary one (and still is because you don't have any way of deleting/removing it/him), his email address cannot be removed and I can only make myself a secondary account manager, him still being the primary one.  

Given that this man was very abusive, had no access to his children, with protective orders for all of us and, after our divorce got sick with pancreatic cancer and has been dead for a little over a year, I don't understand why his email address can only be ""closed"" and we have to see his profile to sign in every time we want to sign in to our own emails.  With the number of breakups nowadays, I can't fathom you not having come up with a way for your reps to deal with this and similar problems.

I would greatly appreciate someone looking into this and coming up with a way of resolving this without having to terminate the account and open a new one.

Sincerely,
Donna Thompson",4
357653,26-APR-12,25-APR-12,Jason,,en,74.12.138.99,camandlaura@sympatico.ca,15398286,000000124813284,5,4,,3
357654,26-APR-12,25-APR-12,Hassiba,,fr,65.94.79.233,l.lessar@sympatico.ca,15403156,000000124793441,4,4,Solution du problème n'a pas duré,4
357655,26-APR-12,25-APR-12,Meriem,,fr,184.148.219.225,fbeaudet2@sympatico.ca,15400206,000000124812307,5,5,?,5
357656,26-APR-12,25-APR-12,Suraj,,en,50.101.125.95,krmaddock@sympatico.ca,15403104,000000124811020,2,3,"My internet/land line connection was cut off on Thursday, April 19. After following instructions to reboot modem without success, I to go into work and put off call for service until the following day. The next day I called the Bell service number. The operator was very polite, guiding me through the same process as above. When that didn't work, it was concluded that the problem had to do with the phone line. An appointment was made for Saturday. April 21, 8:00-12:00 noon. I gave the courier instructions to have the service person call my cell phone since there is no intercom or buzzer on the door to the house where I rent an apartment. When no one came on Saturday, I phoned again in the evening and was told that a service person wold come on Monday morning between 8:00 am and 12:00 noon. Again no one came or called my cell number. I had to dial the service number three more times. On Tuesday I waited until noon as agreed, but the service technician did not  call until 1:00 pm. Since that was too late for me, I asked if he could call back Tuesday evening after 5:00 pm. While waiting between 5:00 pm and 9:00 pm, I received a call informing me that no technician was available that evening but they would have someone come the following morning. Finally a service technician arrived at 10:00 am and resolved the problem quickly.

At each stage of the process, Bell employees seemed to be polite and understanding. However, I was becoming impatient with the overall processing of my concern. 

I hope that I will receive credit on my bill for the time lapse without service to either my land line or internet from Thursday April 19 (12:00 noon) until Wednesday, April 25 (10:0 am).

Keith R. Maddock
416-516-6540",3
357657,26-APR-12,25-APR-12,Udale,,en,69.158.26.148,bhn@sympatico.ca,15397844,000000124807389,3,1,"The technition was not able to fix the problem - he said it was Outlook
Expresses problem.",3
357658,26-APR-12,25-APR-12,Nkunzi,,en,70.51.97.137,jules53@sympatico.ca,15402674,000000124799962,5,5,No issues to improve on.,5
357659,26-APR-12,25-APR-12,Pierre,,en,76.71.8.116,dubpi@sympatico.ca,15399766,000000124804827,5,5,"Pierre did his magic & reset my profile to ensure my line was stable and explained everything including suggestions why intermittent static could happen on the line.

A very special thanks to the technician Jeff Renaud #B52300 who repaired my line, even followed up & took the time to ensure everything was clear.",5
357660,26-APR-12,25-APR-12,Lorraine,,en,184.147.1.89,marco.chiodi@sympatico.ca,15404100,000000124802716,5,4,Provide greater discounts for loyal customers.,5
357661,26-APR-12,25-APR-12,Sukumar,,en,70.54.60.249,edwint@sympatico.ca,15399886,000000124806680,5,5,,5
357662,26-APR-12,23-APR-12,Srinivas,,en,64.231.48.95,trukev@sympatico.ca,15381506,000000124765708,3,1,outsourcing to non english  is not only difficult to understand  but insulting to those here who pay..,
357663,26-APR-12,25-APR-12,Ronald,,en,70.54.60.249,edwint@sympatico.ca,15399888,000000124804530,5,5,,5
357664,26-APR-12,24-APR-12,Pradheep Kumaar,,en,64.231.43.237,m.hogg7@sympatico.ca,15390620,000000124781919,5,2,"Pradheep was excellent, but unable to correct the problem.  A repairman has come today and will be attempting to remedy the problem",2
357665,26-APR-12,25-APR-12,Daniel,,en,67.70.59.86,lfugere@sympatico.ca,15403448,000000124815228,4,4,nothing leave things as is,5
357666,26-APR-12,22-APR-12,Nizar,,fr,67.68.173.218,marcelle.cyr@sympatico.ca,15362116,000000124723944,4,5,,4
357667,26-APR-12,25-APR-12,Neila,,fr,70.30.254.30,lomadi@sympatico.ca,15403610,000000124792652,4,5,Temps d'attente doit être amélioré avant de parler au technicien.,4
357668,26-APR-12,25-APR-12,Salvador,,en,184.145.9.107,ksmcgill@bell.net,15403114,000000124795145,4,5,,5
357669,26-APR-12,24-APR-12,Souheil Kilani,,fr,67.70.100.80,dany.gagnon5@sympatico.ca,15385478,000000124775020,3,4,,4
357670,26-APR-12,24-APR-12,Ben Bourouba,,fr,67.70.100.80,dany.gagnon5@sympatico.ca,15385480,000000124774268,4,4,,4
357671,26-APR-12,24-APR-12,Zulfiquar,,en,70.52.218.31,hmasse@bell.net,15387892,000000124779414,5,5,,5
357672,26-APR-12,25-APR-12,Natasha,,fr,70.49.92.12,chalaf@bell.net,15398526,000000124811909,4,4,,5
357673,26-APR-12,25-APR-12,Oliver,,en,64.229.22.157,cole20004@sympatico.ca,15398850,000000124794489,4,4,"Call us, before any changes are made. We had no internet, but received a ( a new monitor)  by mail and had no idea what to do whit it.

After a long wait. On the phone to get someone to talk to from Bell, we were transferred to the technical support who was very helpful. It took 2 hours of phone conversation and an afternoon with a technical employee to fix up the lines in person to get everything set up.  One whole day!",4
357674,26-APR-12,24-APR-12,Nejmeddine,,fr,184.148.219.152,realfrancinerdfc@bell.net,15393286,000000124784965,1,1,"Écoutez le client et l'aider, pour facture électronique",1
357675,26-APR-12,25-APR-12,Obe,,en,70.51.117.25,121tmrk@bell.net,15396378,000000124800702,5,5,"This time the communication was clear and specific
 Thank you!",4
357676,26-APR-12,25-APR-12,Karthika,,en,50.101.43.61,cdjones@sympatico.ca,15398462,000000124803086,5,5,Nothing.  Karthika was patient with me and knowledgeable about setting up our new modem.,5
357677,26-APR-12,25-APR-12,Mohamed,,fr,174.95.222.190,brigitte.lavoie@bell.net,15398122,000000124810441,5,4,L'attente un peu moins longue.,5
357678,26-APR-12,24-APR-12,Wissem,,fr,92.62.170.200,oussamaac@sympatico.ca,15392428,000000124790217,4,5,,5
357679,26-APR-12,25-APR-12,Jordan,,en,174.95.218.34,d.lane@sympatico.ca,15398988,000000124801872,5,5,Every thing I inquired about  was answered with satisfaction.I have been with Bell for 55 years ,5
357680,26-APR-12,12-MAR-12,O'Neil,,en,50.101.141.5,hmcgrandles@sympatico.ca,15226315,000000123865598,5,5,nothing,5
357681,26-APR-12,12-MAR-12,Pratiksh,,en,50.101.141.5,hmcgrandles@sympatico.ca,15226317,000000123865609,5,5,nothing,5
357682,26-APR-12,24-APR-12,Kimberly,,en,66.46.204.126,cstitt@sympatico.ca,15385290,000000124785347,5,4,I think that I can still possibly get cheaper rates from what I am hearing.,3
357683,26-APR-12,23-APR-12,Rohit,,en,70.27.96.251,jeffhebert@sympatico.ca,15373062,000000124737043,5,5,not 2 much,5
357684,26-APR-12,25-APR-12,Tracy,,en,76.67.115.90,eigil@sympatico.ca,15399904,000000124796542,4,4,"If my service could have been less expensive, was I overcharged in the past? If so, why?",4
357685,26-APR-12,25-APR-12,Oliver,,en,67.70.84.248,gary.jaheny@sympatico.ca,15400590,000000124796401,4,4,"I would like to see more tech's answering calls, who are from Canada. We could understand them better.",4
357686,26-APR-12,23-APR-12,Nouha,,fr,67.68.144.154,valere.gaudreault@sympatico.ca,15381610,000000124739281,4,5,,4
356105,27-APR-12,26-APR-12,John,,en,174.89.172.10,cdspms@sympatico.ca,15406916,000000124821025,5,,,4
356106,27-APR-12,26-APR-12,Lorraine,,en,50.101.145.89,mannenr@bell.net,15412226,000000124816821,5,4,,4
356107,27-APR-12,26-APR-12,Pavan,,fr,70.51.28.160,luchen01@sympatico.ca,15411946,000000124821372,4,4,,5
356108,27-APR-12,26-APR-12,Richard,,en,74.14.110.57,ktiller@sympatico.ca,15411256,000000124831810,5,5,,5
356109,27-APR-12,26-APR-12,Elsy,,en,184.146.167.30,donpenny@sympatico.ca,15408064,000000124816877,5,5,,
356110,27-APR-12,26-APR-12,Moses,,en,70.49.150.37,hcrouch@sympatico.ca,15409570,000000124835249,3,4,I have 2 phone lines. He fixed my internet problem but left and my main phone line does not work. I have to wait for another Bell service repair man to come to fix it. ,
356111,27-APR-12,26-APR-12,Domnic Francis,,en,184.146.158.136,wrothon@sympatico.ca,15416956,000000124826447,5,5,answering call faster...too much automation and number pushing before talking to actual tech,5
356112,27-APR-12,26-APR-12,Melvin,,en,70.53.211.204,cw.faulconbridge@sympatico.ca,15407398,000000124828982,5,5,"When I tried to call, the message was to press 2 for English.....when I did this I received the info in French.  I dialed about six time ..pressing the number 2 as instructed- before the response came in English.",4
356113,27-APR-12,26-APR-12,Adam,,en,24.244.248.8,nfscuglia@sympatico.ca,15413374,000000124821322,5,5,,4
356114,27-APR-12,16-APR-12,Lamya,,fr,184.148.224.51,P_quevillon@bell.net,15293866,000000124588577,5,5,"Tout comme la dernière fois, le son de la communication est atroce, ce n'est pas clair et on doit faire répéter tout le temps.",5
356115,27-APR-12,26-APR-12,Lea,,en,70.49.246.199,gldavies@sympatico.ca,15409254,000000124835941,2,,"1. Your agent hung up on me before I had been given a confirmation number! The conversation was abruptly cut off in mid phrase.

2. Explained how you had my other private email address in the first place - it is not on my profile and I did not give it to you to send me spam email.

3. Taken note when 3 times no less I filled in the unsubscribe note on the intrusive Insider material you keep sending me - so obviously it is not an effective process you have.",2
356116,27-APR-12,26-APR-12,Elsy,,en,184.146.141.170,marie.walsh@sympatico.ca,15412354,000000124827097,5,5,Nothing!,5
356117,27-APR-12,26-APR-12,Mohamed Bilel,,fr,76.69.108.232,robert.lemay3@sympatico.ca,15414804,000000124819647,3,4,"Payé audelàde 2 ans pour 'performance' au lieu de'essentiel' et confirmé par votre technicien le 2 février/201.Un crédit devait se faire.Cependant,3 appels requis en fev/mar/avr pour rectifier la situation.Inacceptable.",3
356118,27-APR-12,26-APR-12,Salvador,,en,64.231.37.82,stanf@bell.net,15415770,000000124830342,4,4,I first dialed Bell phone and asked to be forwarded to Sympatico.  The young lady didn't have a clue and I had a Hell of a time getting to the proper person for your new server.  When I got there it was great.,4
356119,27-APR-12,26-APR-12,Nadine,,en,69.159.72.121,brockville2@sympatico.ca,15406574,000000124820420,5,5,"No, your representative did an excellent job.",5
356120,27-APR-12,26-APR-12,Erika,,en,67.70.198.241,galeblack@bell.net,15408946,000000124822004,5,5,nothing that i can think of at this moment in time,5
356121,27-APR-12,17-APR-12,Nandhini,,en,69.156.13.45,yvonne.haywood@sympatico.ca,15322146,000000124636184,5,5,Everything was done to satisfied my experience.,5
356122,27-APR-12,26-APR-12,Priyojoy,,en,70.24.22.91,olive.cote@sympatico.ca,15413616,000000124817630,5,5,,5
356123,27-APR-12,26-APR-12,Aymen,,fr,76.65.175.17,ldubord@sympatico.ca,15411534,000000124823812,3,3,"L'appel concernant wi-fi pour enregistrer sur un Ipod,tout c'est bien déroulé mais le technicien ne m'a pas donné le numéro de clé et ce qui a demandé un second appel chez vous après avoir du faire des appels auprès d'apple et même de me rendre à un de leur magasin",4
356124,27-APR-12,26-APR-12,Med Mehrez,,fr,64.229.212.98,lavigueur.desjardins@sympatico.ca,15411472,000000124838093,2,4,"Une question d'attitude: lorsque l'on est visiblement en entraînement, je suggère de le dire tout simplement, plutôt que de proposer de fausses solutions dans un premier temps, avant de consulter sans même le dire clairement... Il y a une question de respcet du client qui est difficile à traduire.",2
356125,27-APR-12,17-APR-12,Emmanuelle,,en,69.156.13.45,yvonne.haywood@sympatico.ca,15322144,000000124615419,1,1,"Representative needed more knowledge in other areas to suport customers more efficienly.


ers areas to surport customers more ",5
356126,27-APR-12,26-APR-12,Brittany,,en,69.158.69.92,ryamamoto@sympatico.ca,15415070,000000124821894,3,3,"Better communicate to understand the clients issues 1st., and then explain the options available for a resolution. ",4
356127,27-APR-12,26-APR-12,Andy,,en,50.101.220.28,lkeall@sympatico.ca,15411772,000000124831452,5,5,nothing,5
356128,27-APR-12,25-APR-12,Mohammed,,en,174.91.120.188,getjet@sympatico.ca,15400768,000000124809206,5,5,,4
356129,27-APR-12,26-APR-12,Eleanor,,en,70.50.189.143,bjlloyd@sympatico.ca,15406330,000000124820874,5,5,This recent experience went very well and there is nothing that needs improvement.  Elinor went over and above her duties to assist us and we are totally satisfied.   Great job.,5
356130,27-APR-12,26-APR-12,Hassen,,fr,174.92.152.153,lucdelorme@sympatico.ca,15411942,000000124819985,5,5,,5
356131,29-APR-12,27-APR-12,Yassine,,fr,50.101.215.111,famille_stj_sto@sympatico.ca,15420764,000000124854813,4,4,"Ma demande a été référé à un Technicien pour une visite à mon domicile pour le lendemain (2012-04-28).
Néanmoins, le Technicien m'a dit qu'il n'avait rien fait de spécial autre que demandé une vérification de la Synchronisation de mon service à son centre de Vérification.
Le service est revenu dès l'appel du Technicien vers 15 hr 00 le samedi 2012-04-28 avant même sa visite.
Je me demande pourquoi cette vérification de Synchronisation n'a pas été faite dès mon appel le 2012-04-27 puisque cette vérification s'effectue à distance.
Le problème aurait pu être réglé dans les minutes suivantes de mon appel.
Ce délai d'attente d'environ 24 Hres pour rétablir mon service, est complètement inutile.
Il y a un très gros problème avec vos gens de Vérification du service surtout en fin de journée le vendredi.
Désolé, mais la restauration du service aurait pu être de beaucoup plus rapide ... en cette dernière fin de semaine de Rapport d'Impôt.",2
356132,29-APR-12,15-APR-12,Umesh,,en,184.148.185.169,joseph.lerman@sympatico.ca,15289872,000000124584808,3,3,,4
356133,29-APR-12,24-APR-12,Denise,,en,70.27.123.3,rkdouglas@sympatico.ca,15393530,000000124777609,4,4,"I spoke to a man. Even though he was right,instead of saying don""t call back again"",he could have said, ""the problem is in your hard drive, If you call back again another representative will give you the same answer, so I recommend you get it fixed at a computer repair shop""",4
356621,27-APR-12,26-APR-12,Chamseddine,,fr,70.49.66.153,jeang.gravel@sympatico.ca,15410298,000000124825220,5,5,impossible de faire mieux,5
356622,27-APR-12,26-APR-12,Gilberto Jose,,en,70.50.75.228,jksk@sympatico.ca,15410484,000000124831066,5,5,nothing - in fact I think the rest of Bell service should learn from the internet tec people because they are the only ones I never have a complaint with.,4
356623,27-APR-12,25-APR-12,Yosimar,,en,64.228.209.31,dbarstead@sympatico.ca,15399252,000000124804816,4,4,,4
356624,27-APR-12,25-APR-12,Moses,,en,64.228.209.31,dbarstead@sympatico.ca,15399254,000000124802255,3,3,,4
356625,27-APR-12,17-APR-12,Oscar,,en,65.94.247.221,baravi@sympatico.ca,15309906,000000124627869,5,5,Thank you very much for your expert help last night which helped solve the problem.I was not involved in the operation.The technician who was helping me transfer contents from my old computer to my new one was the one in contact with your agent.He was extremely satisfied and was praiseful for the expertise of the technical agent and the way he was delivering his helpful service.My sincere compliments to the agent and to Bell.,5
356626,27-APR-12,26-APR-12,Miroslav,,en,76.67.80.92,jlrehill@sympatico.ca,15410510,000000124834827,5,5,,5
356627,27-APR-12,26-APR-12,Jean,,en,65.92.172.152,j.m.lalonde@sympatico.ca,15409944,000000124823285,4,1,,5
356628,27-APR-12,26-APR-12,Dixitulu,,en,70.31.180.204,r.muncaster@sympatico.ca,15414288,000000124830059,5,4,Not having the initial problem,4
356629,27-APR-12,26-APR-12,Dan,,en,70.26.91.176,rgordon3@sympatico.ca,15414614,000000124838493,5,5,,5
356630,27-APR-12,26-APR-12,Asma,,en,70.55.132.242,ishy@sympatico.ca,15409900,000000124832575,5,4,to be able to speak to someone in the billing dept. no body was available,4
356631,27-APR-12,26-APR-12,Dwayne,,en,70.30.84.86,hasson@sympatico.ca,15409544,000000124826532,4,4,,4
356632,27-APR-12,26-APR-12,Brendan,,en,184.144.70.182,rmvoaden@sympatico.ca,15414770,000000124823164,4,3,The representative waas good but my service is still not reliable. It cuts out at times,4
356633,27-APR-12,26-APR-12,Edwin,,en,174.92.94.241,aseally@sympatico.ca,15405830,000000124821099,4,4,Make sure your customer records posted on the Internet are accurate before you urge customers to use e-billing. It took me four hours to sign up instead of a few minutes.,2
356634,27-APR-12,26-APR-12,Mohammed,,en,207.164.79.59,mrbradley@sympatico.ca,15413178,000000124819175,5,5,Nothing,5
356635,27-APR-12,24-APR-12,Kaitlyn,,en,184.147.34.114,muriverne@sympatico.ca,15392004,000000124772782,5,5,Nothing really.,5
356636,27-APR-12,26-APR-12,David,,en,184.151.61.161,debbie.dylan@sympatico.ca,15407736,000000124828567,5,5,,5
356637,27-APR-12,26-APR-12,Hemavathi,,en,65.93.151.15,bonecrusher@sympatico.ca,15406454,000000124831102,2,2,MAKE THINGS COMPUTER FRIENDLY FOR OLDER LESS ABLE PEOPLE,1
356638,27-APR-12,25-APR-12,Gilberto Jose,,en,206.172.0.205,franco.sanzari@sympatico.ca,15400380,000000124808044,5,5, Nothing.,5
356639,27-APR-12,26-APR-12,Sanah,,en,174.92.92.215,jlaux@sympatico.ca,15410490,000000124818978,5,5,English accent difficult for me to understand,
356640,27-APR-12,26-APR-12,Khalil,,fr,173.177.246.13,rhandfie@sympatico.ca,15414624,000000124817271,4,1,"Les changements ne fonctionnent pas, je vais devoir appeller à nouveau. Rien ne se règle du premier coup chez Bell, il faut toujours appellé 2, 3, 4, 5, 6 fois...",2
356641,27-APR-12,26-APR-12,Aymen,,fr,69.159.157.143,brulotte@sympatico.ca,15406602,000000124829336,5,5,,5
356642,27-APR-12,26-APR-12,Shinoj,,en,70.27.127.250,charling@sympatico.ca,15407000,000000124824815,5,5,,5
356643,27-APR-12,26-APR-12,Med Waheb,,fr,70.49.79.82,jcote.ctessier@sympatico.ca,15410224,000000124823243,3,4,,3
356644,27-APR-12,26-APR-12,Jason,,en,50.101.255.227,maniacmike@sympatico.ca,15412218,000000124824929,4,5,,5
356645,27-APR-12,26-APR-12,Henry,,en,174.91.134.167,jagw@sympatico.ca,15410056,000000124824953,2,2,Put me through to someone who knew what they were talking about.,3
356646,27-APR-12,26-APR-12,Karthika,,en,74.15.98.120,r.w.schaus@sympatico.ca,15414304,000000124831705,4,3,"trouble understanding,  ",4
356647,27-APR-12,23-APR-12,Marc,,en,70.26.10.63,darlenesparling@sympatico.ca,15369188,000000124739470,4,4,,4
356648,27-APR-12,26-APR-12,Afroze,,en,67.70.97.76,fpringle@bell.net,15408758,000000124836979,5,5,,5
356649,27-APR-12,26-APR-12,Juan,,en,70.54.52.116,mk.taylor@sympatico.ca,15413008,000000124824799,3,2,The reception was not good.  Perhaps let me know you will call back,4
356650,27-APR-12,25-APR-12,Med Jeber,,fr,184.164.164.23,geny_ago@bell.net,15400678,000000124792639,2,2,Je voulais plus de détails sur ma facturation mais votre employé semblait plutôt impatient. J aurai aimé qu il puisse changer ma facture pour une électronique mais il m'a dit qu il ne pouvait pas le faire je devait aller sur internet...avec un nouveau né c'est plutôt difficile de trouver deux minutes pour y aller!,3
356651,28-APR-12,27-APR-12,Elizabeth,,en,174.91.9.47,bryanmatthews@sympatico.ca,15418792,000000124860831,5,5,"Elizabeth provided excellent support in a pleasant manner. She is a fine example of what customers want and need.
Thank you Elzabeth!",5
356652,28-APR-12,27-APR-12,Emely,,en,184.146.162.118,jackgillham@sympatico.ca,15422142,000000124840805,5,5,,5
356653,28-APR-12,27-APR-12,Karen,,en,76.69.127.70,parsib@sympatico.ca,15425806,000000124847064,2,2,Better understanding of the challenges faced by aging society.,3
356654,28-APR-12,27-APR-12,Krizhia Almyr,,en,65.95.142.40,qbeach@sympatico.ca,15426302,000000124841467,4,4,,5
356655,25-APR-12,23-APR-12,Erick,,en,70.55.1.176,bfield@bell.net,15367310,000000124751526,4,4,"In addition to the technical problem I was having with my computer,your staff person was helping me log onto the ebilling but before we got anywhere the line went to a busy signal and then went dead.",4
356656,25-APR-12,24-APR-12,Juan Carlos,,en,184.147.37.112,richard.millar017@sympatico.ca,15393408,000000124787344,1,1,"everytime I phone I get a different story and they go and on with selling upgrades, all working on commission. Juan was nicer than Francis",1
356657,25-APR-12,24-APR-12,Francis,,en,184.147.37.112,richard.millar017@sympatico.ca,15393406,000000124785818,1,1,obvious that Francis was more concerned with selling than resolving. Asked personal questions. ,1
356658,25-APR-12,24-APR-12,Patrick,,en,184.148.225.224,jubree@sympatico.ca,15389270,000000124773731,5,5,nothing everything was done well,5
356659,25-APR-12,24-APR-12,Med Ramzi,,fr,184.144.242.109,jean-jacques.pilon@sympatico.ca,15388540,000000124786489,5,4,,5
356660,25-APR-12,23-APR-12,Elsy,,en,174.93.39.157,jtbolle@sympatico.ca,15373860,000000124745077,5,5,"The customer care representative was the best. This was the fifth try to resolve this issue. El..., (the young lady) was the best; very thorough,very smart.Thanks again, Jerry Bolle",5
357164,26-APR-12,23-APR-12,Temsu,,en,70.49.133.198,djparsonsonthelake@sympatico.ca,15369702,000000124755674,1,1,"After spending 26 mins.on the phone with the help line, 2 different people I was disconnected and very disappointed-nothing was done to help me. I was left with no answer to my problem, it was difficult to understand the people I dealt with due to heavy accents. I will look elsewhere for the help I need.",2
357165,26-APR-12,24-APR-12,Udale,,en,174.136.120.240,bobbieleeder@sympatico.ca,15384246,000000124775078,5,5,,4
357166,26-APR-12,25-APR-12,Igor,,fr,67.68.125.53,ggirard004@sympatico.ca,15400778,000000124804254,5,5,,5
357167,26-APR-12,25-APR-12,Marta,,en,70.26.17.186,gerbrandt@sympatico.ca,15400744,000000124796918,4,4,"I think the representative attempted to help as best as she could given how I explained the situation. The forms which one is expected to complete,tend to be very complicated and demand a lot of supposed knowledge of what Bell wants the customers to provide. More simple forms and language would help sometime.  ",4
357168,26-APR-12,25-APR-12,Jonathan,,en,70.49.26.179,dubrick@sympatico.ca,15399768,000000124806187,5,5,Great helpful. patient and pleasant attitude.,5
357169,26-APR-12,24-APR-12,Gloria,,en,67.71.22.55,ronjoyce@sympatico.ca,15393762,000000124773095,2,3,the next day I went to print something and the printer had been deleted from the computer hindsight I should never had allowed her to start deleting files,3
357170,26-APR-12,25-APR-12,Jacqueline,,en,70.48.243.90,jbpihl@sympatico.ca,15401910,000000124810359,5,4,,5
357171,26-APR-12,24-APR-12,Eric,,fr,74.210.255.159,alaingamache@sympatico.ca,15383162,000000124773596,5,5,,5
357172,26-APR-12,25-APR-12,April,,en,76.68.47.133,bill.spence@sympatico.ca,15397864,000000124807467,5,4,,4
357173,26-APR-12,23-APR-12,Syed,,en,76.69.53.89,cbovaird.3886@bell.net,15368122,000000124742514,3,3,"wait time too long being transferred  from one party to another.  
Follow up call on following day was excellent, courteous, patient, excellent result.",5
357174,26-APR-12,25-APR-12,Sondes,,fr,184.144.180.226,cam_roy2@bell.net,15398284,000000124804431,5,5,rien,4
357175,26-APR-12,23-APR-12,Balaji,,en,174.95.203.38,manfred.guenther@sympatico.ca,15375838,000000124764567,5,4,,4
357176,26-APR-12,25-APR-12,Jessica,,en,64.228.91.51,garth.gilpin@sympatico.ca,15400582,000000124796953,5,4,Can't think of anything.,5
357177,26-APR-12,25-APR-12,Mohan,,en,70.30.7.180,betty.lima@sympatico.ca,15397804,000000124814500,5,4,,5
357178,26-APR-12,25-APR-12,Alberto,,en,64.229.2.196,harry333@bell.net,15401208,000000124798095,3,4,I thought it took a long time I was on the phone about 2 hours.,2
357179,26-APR-12,25-APR-12,Abdul,,en,70.28.8.190,dwebber@sympatico.ca,15399806,000000124804638,4,4,,4
357180,26-APR-12,25-APR-12,Marwen,,fr,50.100.131.82,gilles.labrosse@sympatico.ca,15400832,000000124795765,5,5,"Rien de plus.

Je suis très satisfait du service.",5
357181,26-APR-12,25-APR-12,Ayesha,,en,184.146.70.74,bhains@sympatico.ca,15397838,000000124812455,5,5,Keep that level of service and patience with your client/customer...,5
357182,26-APR-12,24-APR-12,Eddy,,en,184.145.118.149,geoff.hutton@sympatico.ca,15387202,000000124789861,5,5,,5
357183,26-APR-12,24-APR-12,Karen,,en,70.26.122.140,wilfvann@sympatico.ca,15396080,000000124774623,5,5,nothing,5
357184,26-APR-12,24-APR-12,Anis,,en,70.26.36.149,rd.jf@sympatico.ca,15393246,000000124784686,5,5,Send this survey in French because my service was done in French ,5
357185,26-APR-12,25-APR-12,Miguel,,en,65.95.140.94,luisa13@sympatico.ca,15403756,000000124814070,5,5,"Nothing. Problem was solved. Within the time frame promised by phone rep. Technician Steve was fantastic - congenial, professional and obviously great at what he does. Thank you!",5
357186,26-APR-12,23-APR-12,Karla,,en,70.31.79.153,mserjeantson@sympatico.ca,15377212,000000124743743,3,2,Fix my problem,3
357187,27-APR-12,26-APR-12,Nisha,,en,65.95.59.221,bgmcgivern@sympatico.ca,15406254,000000124832717,1,1,Have some one that I could hear and could understand.,1
357188,27-APR-12,23-APR-12,Pierre,,fr,70.52.101.242,jean-pierreh@sympatico.ca,15372964,000000124743544,5,4,,5
357189,27-APR-12,26-APR-12,Gavin,,en,69.158.39.24,queenye154@sympatico.ca,15414258,000000124816117,4,5,have the tech speak louder--I am 72 years young and the hearin is not what is used to be.,4
357190,27-APR-12,26-APR-12,Basker,,en,65.95.145.236,trcavers@sympatico.ca,15416452,000000124821405,5,5,Nothing really.  ,5
357191,27-APR-12,26-APR-12,Helmi,,fr,70.29.156.245,gilles.labrecque@sympatico.ca,15409192,000000124834544,4,2,,2
357192,27-APR-12,26-APR-12,Haythem,,fr,174.95.225.198,dolores.poulin@bell.net,15408022,000000124823891,4,4,,5
357193,27-APR-12,18-APR-12,Elmer,,en,70.49.49.21,pedwards000@sympatico.ca,15331770,000000124645104,5,4,The young man was excellent and patient but being forced to use on line billing was not something that I would have choosen to do.  I am on a pension so even $2.00 is important to me.,4
357194,27-APR-12,26-APR-12,Med Salah,,fr,65.92.223.126,jean-paul.royo4@sympatico.ca,15410268,000000124817808,5,5,n/a,5
357195,27-APR-12,26-APR-12,Garry,,en,70.30.23.118,3pennies@sympatico.ca,15404872,000000124828241,4,5,"Just a little less chatting, please.  Very nice agent and very helpful but he would run with unnecessary details about his personal experience with this situation. It's good that he could relate, but didn't need to talk that long, and people just want to resolve the problem and move on to other things.",4
357196,27-APR-12,26-APR-12,William,,en,66.78.100.164,mlow@bell.net,15413044,000000124838104,5,5,"Absoutly nothing, the representative i got was super, he was nice and patient and helped resolve the issue completly. i have had rude people before that seem to get impatient with my lack of computer skills, the guy last night just talked me through it and was increadably helpful and kind. ",5
357197,27-APR-12,26-APR-12,P Senthil,,en,76.69.112.40,debbie435@sympatico.ca,15407750,000000124833740,5,5,,5
357198,27-APR-12,26-APR-12,Cristobal,,en,67.70.162.124,terry.varty@sympatico.ca,15416208,000000124835646,5,5,nothing,5
357199,27-APR-12,26-APR-12,Joseph,,en,76.69.64.161,hideakins@sympatico.ca,15409680,000000124826400,4,4,,5
357200,27-APR-12,24-APR-12,Mathieu,,fr,174.92.222.119,yvette.beaudin@sympatico.ca,15396292,000000124771699,4,5,,4
357201,27-APR-12,26-APR-12,Cristobal,,en,69.158.92.96,lynn.mongeau@sympatico.ca,15412036,000000124834156,3,4,The personal vault problem has not been completely resolved.  ,4
357202,27-APR-12,24-APR-12,Joseph,,en,70.48.205.180,seguin_2@sympatico.ca,15394272,000000124780177,5,5,,5
357203,27-APR-12,26-APR-12,Naim,,fr,174.88.159.165,moless@sympatico.ca,15413106,000000124826277,5,5,,5
357204,27-APR-12,26-APR-12,Jude,,en,184.147.235.24,emilia.szabo@sympatico.ca,15408426,000000124832073,5,5,"Considering my agitated state over my email issue, which I didn't comprehend
the representative was very patient and knowledgeable in answering all my questions and concerns. Also,my call was answered quickly, therefore this was a great call experience. Thank you.   ",5
357205,27-APR-12,26-APR-12,Walid,,fr,174.89.90.135,lucie.boisvert@sympatico.ca,15411952,000000124835949,5,4,,5
357687,27-APR-12,26-APR-12,Nora,,en,70.51.174.53,carlo_lise.pugliese@sympatico.ca,15406778,000000124818136,5,5,was adequately served,5
357688,27-APR-12,26-APR-12,Celina,,en,205.189.94.11,r2ro@sympatico.ca,15414308,000000124836168,2,2,"In my case, after one full hour on the phone with the operator, she finally topld me that my modem was broken and a replacement by Bell was required.  The modem is to be shipped by courier and I should receive it almost a week... one full week without the service!  I asked if I could pick up the modem in a Bell store and that was not an option.  Very Disappointing!",1
357689,27-APR-12,26-APR-12,Carmen,,fr,70.48.6.91,dumaisfrancine@bell.net,15408190,000000124820187,4,4,non,4
357690,27-APR-12,26-APR-12,Nischal,,en,174.91.133.151,claudette.batchelor@sympatico.ca,15407188,000000124838516,4,4,minimize the long wait before one is able to speak to a technican,4
357691,26-APR-12,24-APR-12,Asma,,fr,76.71.192.226,liane.rochefort@sympatico.ca,15390178,000000124767944,5,,rien d'autre .J'attends de voir le résulta à ma prchaine facture du mois . merci ,3
357692,27-APR-12,26-APR-12,Elyes,,fr,184.145.179.167,lgirard002@sympatico.ca,15411636,000000124829940,2,2,"l'agent en ligne était incompétent et j'ai été transféré plusieurs fois,
par contre celui qui est venu ici était très compétent",2
357693,27-APR-12,26-APR-12,Edgar,,en,184.147.178.32,lyle@sympatico.ca,15412014,000000124838616,5,5,,4
357694,27-APR-12,26-APR-12,Vladimir,,en,64.231.3.222,chumley@bell.net,15407104,000000124838761,5,5,none,5
357695,27-APR-12,26-APR-12,Manoranjith,,en,67.71.21.79,tabby3190@sympatico.ca,15416092,000000124824812,5,4,0,
357696,27-APR-12,26-APR-12,Temsu,,en,76.69.6.186,rmthomson@sympatico.ca,15414766,000000124819921,5,5,"everything was perfect
Unfortunately the last time I called Bell I had trouble understanding the person that answered so I asked to speak to someone in Canada, she asked why and I said I am sorry but I am having trouble understanding you and she hung up on me.  This time the person was so pleasant and helpful",4
357697,27-APR-12,26-APR-12,Amine,,fr,174.94.69.158,emanue.hamel@sympatico.ca,15408411,000000124821520,3,3,"Pour moi en ce qui me concerne , je suis pas un expert en internet je croyais que j'avais trop de 45 ( GO )je télécharge presque rien,mais il m'a sugéré de monter la vitesse et qui fait monter  les frais mensuels en même temps au lieu de faire une économie , et le type a été très bien avec moi et bien patient et que je suis pas vite en électronique , et l'ordinateur est un désennuies pour moi un retraiter de 77 ans Merci ... E Hamel ....",3
357698,27-APR-12,26-APR-12,Melissa,,en,50.101.81.214,twallen@sympatico.ca,15416510,000000124828089,5,5,"Nothing, it was perfect",5
357699,27-APR-12,26-APR-12,Samuel,,en,70.27.46.75,bob-whoo@bell.net,15406410,000000124819446,5,4,Not much,4
357700,27-APR-12,19-APR-12,William,,en,70.31.98.234,smulholland@bell.net,15345082,000000124684469,5,5,n/a,4
357701,27-APR-12,26-APR-12,Lotfi,,fr,70.48.25.89,georgette.boisvert018@sympatico.ca,15409088,000000124823264,2,2,"Respecter mon renouvellement du 24février 2012. Vous m`avez enlevé des G ce qui m`a donné que 10 jours d`utilisation de mon service d`internet. Mon insatisfaction est à son comble. J`ai demandé à votre représentant de me donné un numéro de confirmation ce qui n`a pas encore été fait pour son offre de me donner 40 G pour le montant de $5.00 (dollars) par mois. Je respecte mon engagement et vous rembourse les frais tel que j`ai convenu avec votre représentant, à vous de faire de même. ",3
357702,27-APR-12,26-APR-12,William,,en,70.27.67.50,AnnOdorico@bell.net,15404922,000000124836622,4,4,As per other response your technical support are the best I've seen in a long time.  I commend them.  Thanks very much.,5
357703,27-APR-12,26-APR-12,Vladimir,,en,76.66.105.68,jwilson004@sympatico.ca,15410922,000000124829908,5,4,"Experience was fine, problem was generated by the way on-line registration is set up to prepopulate email addresses (in upper case, when they need to be in lower case).  ",4
357704,27-APR-12,20-APR-12,Thierry,,fr,184.148.255.100,wilfridharbec@bell.net,15356984,000000124691567,5,5,rien,5
357705,27-APR-12,26-APR-12,Susy,,en,70.53.49.205,pamela.divinsky@sympatico.ca,15413704,000000124832968,2,4,"Better coordination of knowledge between your ""sales"" people on the phone and your technical people.  They tell two entirely different stories, creating not just confusion and and frustration, but shut down of service. Unacceptable.  They need to be trained in tandem so they both work off of the same knowledge and ""scripts"". ",1
357706,27-APR-12,26-APR-12,Priyojoy,,en,70.31.218.238,capsjw@bell.net,15406756,000000124826984,4,3,,4
357707,27-APR-12,24-APR-12,Radhia,,fr,76.67.160.5,ewenzel@sympatico.ca,15386612,000000124777810,4,4,,
357708,27-APR-12,26-APR-12,Darwin,,en,70.31.77.64,anthonyball@sympatico.ca,15405738,000000124825568,4,4,,4
357709,27-APR-12,26-APR-12,Vijay,,en,70.31.77.64,anthonyball@sympatico.ca,15405740,000000124832407,3,3,conflicting delivery dates,4
357710,27-APR-12,25-APR-12,Ayesha,,en,70.27.78.198,jkrieg@sympatico.ca,15402272,000000124807162,5,5,,5
357711,27-APR-12,26-APR-12,Med Waheb,,fr,69.156.212.155,h-longpre@sympatico.ca,15409454,000000124830114,5,5,Rien,5
357712,27-APR-12,26-APR-12,William,,en,174.91.100.205,ralphandmelissa@sympatico.ca,15414382,000000124829850,5,5,William was one of the top three service reps I have ever had to deal with. He was most profesanel in the way he handeled my problem to solution. Please an this to his HR. file for his next review.                           Thank-you. Bud Stewart  Canada,5
357713,27-APR-12,25-APR-12,Omar,,en,65.95.208.87,freuse@sympatico.ca,15400448,000000124807768,4,5,,5
357714,28-APR-12,23-APR-12,Fatma,,fr,76.71.237.120,jaclou5@sympatico.ca,15372614,000000124739522,2,2,,3
357715,28-APR-12,27-APR-12,Ramzi,,fr,67.70.32.160,pierrette.chartrand@sympatico.ca,15426128,000000124854169,5,5,"rien c'est très bien,
compétent
patient",5
357716,28-APR-12,27-APR-12,Timothy,,fr,184.144.180.15,Normand22@bell.net,15417372,000000124847859,3,4,Le service par telephone  l atente      c est tres long,4
357717,28-APR-12,27-APR-12,Klai,,fr,50.100.105.53,carrollan@bell.net,15418993,000000124853405,2,1,"J'ai du attendre pendant 15 minutes au téléphone pour que le préposé demande conseil à son supérieur au sujet de mon problème. Ma ligne a coupé, et je n'ai eu aucun retour d'appel, et mon problème n'est toujours pas réglé.
",4
357718,28-APR-12,27-APR-12,Denise,,en,70.48.13.195,miracle58@sympatico.ca,15425038,000000124848878,4,3,"I called to lower my monthly costs on my services but was unable to lower my internet costs. Plus on my TV service, while I lowered my costs a bit, it meant losing some of my favorite channels.  I will review this once the changes become effective in May.  THank you.",4
357719,28-APR-12,27-APR-12,Anne,,en,50.100.185.74,helgard@sympatico.ca,15421798,000000124840046,1,1,"We had three previous complaints. they were not solved.
Only today a Bell Technician showed up and watched, when the modem was reprogrammed by remote control.",3
357720,28-APR-12,27-APR-12,Naziha,,fr,184.144.185.158,christiane.jacques@sympatico.ca,15419202,000000124857535,5,4,,5
356134,29-APR-12,26-APR-12,Djouaihia,,fr,174.88.167.130,daniel_poirier1@sympatico.ca,15407512,000000124837454,5,5,"Le premier conseiller au téléphone 
(Djouaihia)n'a pas été en mesure de rêgler le problême puisque c'était mon modem ADSL qui était défectueux.
Vous ne mentionnez pas le fait que c'est le 2 ième conseiller (niveau 3) SITUÉ EN TUNISIE qui a été en mesure de faire des tests plus évolués qui a déterminé que la connection n'était pas en cause en faisant des tests à distance sur ma ligne. (En autre désactiver ma ligne pendant quelques secondes et la réactiver ensuite).
Je dois souligner que le conseiller en Tunisie était très gentil, courtoi et savait ce qu'il faisait.

Un technicien est venu chez moi aujourd'hui et a remplacé le modem.
Le tout fonctionne bien.
Merci pour le service rapide !

NOTE
JE SUIS TRES SURPRIS QUE BELL CANADA PUISSE DONNER LE CONTROLE TOTAL DES LIGNES TÉLÉPHONIQUES (DÉSACTIVER LA LIGNE A DISTANCE) A UN INDIVIDU SITUÉ SUR UN AUTRE CONTINENT !
Je comprend que votre réseau est sécurisé etc mais la question n'est pas la.
Malheureusement je ne peux pas exprimer ici mon opinion librement. Il suffit de lire entre les lignes et vous allez comprendre. 
Je vais cependant dire les deux mots 
suivants: Sécurité nationale ?

Pourquoi n'avez vous pas des conseillers
de niveau 3 parlant Français situés au Québec ou au Canada ?
Voyons voir un peu...
Ah oui. La réponse est simple.
Ca coûte trop cher !
(Les actionnaires veulent à tout prix du rendement sur leurs actions...)
Pendant ce temps je paye le plein prix.

Un client satisfait et frustré en même temps. Curieux n'est ce pas ?

",4
356135,29-APR-12,26-APR-12,Chenara,,en,174.91.95.237,efloo@sympatico.ca,15408300,000000124832939,4,4,,5
356136,29-APR-12,27-APR-12,Ahmed,,fr,69.157.226.125,npierre@sympatico.ca,15425610,000000124861083,3,5,explications plus claires vs le problème,4
356137,29-APR-12,27-APR-12,Ashley,,en,70.26.149.225,daledechene@sympatico.ca,15419590,000000124841527,5,5,,5
356138,29-APR-12,17-APR-12,Zouhair,,fr,67.68.184.154,noeletchristiane@sympatico.ca,15318234,000000124620721,5,2,"aviez mallé un modem ne l'ai pas reçu, j'ai donc dû appeler une deuxième fois le temps alloué pour le recevoir 15 jours.
",5
356139,29-APR-12,25-APR-12,Elvis Francisco,,en,184.144.135.210,francof3@sympatico.ca,15400382,000000124811232,5,5,The service was great.,5
356140,29-APR-12,15-APR-12,Munuganti Gyaneshwar,,en,184.144.135.210,francof3@sympatico.ca,15288790,000000124587394,5,5,The service was great.,5
356141,29-APR-12,28-APR-12,Karthika,,en,74.14.84.134,helene.merritt1@sympatico.ca,15431285,000000124868195,5,5,,5
356142,29-APR-12,28-APR-12,Susy,,en,76.64.107.131,paulheppler@sympatico.ca,15434253,000000124867783,5,5,"I can't think of anything. My problem was diagnosed and resolved more efficiently than I could have immagined. I must thank Susy and the rest of her team for their ongoing effort in keeping Bell's Customer Support at it's superior level. I don't mind, at all, paying for service of this calibre.
I thank you all.
Paul Heppler - 519-759-1635. ",5
356143,29-APR-12,28-APR-12,Souhail,,fr,184.145.153.225,judithlandry@sympatico.ca,15432187,000000124868933,5,5,,5
356144,29-APR-12,28-APR-12,Jose,,en,184.144.76.125,irl@sympatico.ca,15431491,000000124877282,1,1,Could have understood my issue instead leafing through some form book . Wasn't a connection issue yet I was transferred to connections .,
356145,29-APR-12,28-APR-12,Harathi,,en,76.64.45.250,sxt.nguyen@sympatico.ca,15435697,000000124862257,4,5,"THis recent experience has brought back my confidence back with being with Bell.
My call to inquire about status was answered by a live agent right away, then wihtin an two hours, a technitian was on site, investigated and explained to me what had happened.  He was polite and took his time to explain.  Checked my speed with me and I've been able to use the internet with minor interruptions.  Even my 9 year old daughter noticed the difference!  What I'm most impressed with - the follow up call my the customer service rep to make sure the technitian had arrived and if all was good.  I appreciated the care!  Thanks.",4
356146,29-APR-12,28-APR-12,Sajid,,en,65.95.130.244,timkim.eberle@sympatico.ca,15435939,000000124862399,5,5,nothing,4
356147,29-APR-12,28-APR-12,Srinivas,,en,65.95.153.46,mysticr@sympatico.ca,15433869,000000124875911,5,5,,5
356148,29-APR-12,28-APR-12,Munuganti Gyaneshwar,,en,65.95.153.46,mysticr@sympatico.ca,15433871,000000124874107,5,5,,5
356149,29-APR-12,28-APR-12,Kyle,,en,174.94.11.81,lkumor3@sympatico.ca,15432841,000000124863474,5,5,service was great,5
356150,29-APR-12,19-APR-12,Eliena,,en,70.53.73.100,elroy_good@sympatico.ca,15338562,000000124663294,4,4,,5
356151,29-APR-12,28-APR-12,Luis,,en,67.70.116.9,aureaume@bell.net,15428887,000000124874910,5,5,nothing,4
356152,29-APR-12,28-APR-12,Nix,,en,65.92.0.85,b.ali_medcare@sympatico.ca,15428913,000000124870459,1,2,"Well, firstly employed more Canadians people to work with Bell Canada why giving away the jobs to outsiders? 
I have bell internet since 2008 I have never received an email stating I will soon be over my internet limit. This is not like a cell phone with a DATA plan. Howcome I am got this email stating I will soon be over my limit I was never told when I signed up about this. I am using the internet the same I surf website I read news I do my own research also on the net business like.",2
356153,29-APR-12,28-APR-12,Djamila,,en,70.26.110.100,roverhoff@sympatico.ca,15434893,000000124863067,5,5,,5
356154,29-APR-12,28-APR-12,Katherine,,en,174.89.97.51,johnfossl@sympatico.ca,15432045,000000124874661,5,4,,4
356155,28-APR-12,27-APR-12,Latisha,,en,76.68.110.242,nuleaf@sympatico.ca,15425632,000000124842563,3,3,"When I called back after being disconnected from the previous rep, the current rep was able to assist me.  However, she wasn't 100% sure her request to 'save my email' would be confirmed.  She was indeed very helpful and understanding.",3
356156,28-APR-12,27-APR-12,Mariem,,fr,70.48.27.55,jean.roussin@sympatico.ca,15422410,000000124855465,5,5,,5
356157,28-APR-12,27-APR-12,Ali,,en,65.95.70.191,jbakker63@sympatico.ca,15422332,000000124853257,5,5,NON EVERYTHING WAS EXCELENT.,5
356158,28-APR-12,27-APR-12,Amine,,fr,70.53.216.247,g.leclerc@bell.net,15421070,000000124842100,3,1,"Elle est plus au ralentie, elle me dit impossible de se connecter à courrier Bell.Je ne suis pas capable de faire mes transfertsJe vous téléphone aujourd`hui merci",4
356159,28-APR-12,26-APR-12,Rebecca,,en,184.148.8.218,prof.hig1@sympatico.ca,15414202,000000124830699,3,3,your associates do not seem to be trained well--it has taken two phone calls to address this problem--and we will not know for sure if it is correected till our next billing,3
356160,28-APR-12,27-APR-12,Maxime,,en,184.147.9.6,sandro.polesello007@sympatico.ca,15427244,000000124847280,4,4,made the change to my acct that was to be made as per my call in Feb then I would not have to keep calling back to have my bill corrected. ,2
356161,28-APR-12,27-APR-12,Jose,,en,70.30.147.96,johncwallace@bell.net,15422814,000000124854208,4,4,,5
356162,28-APR-12,27-APR-12,Sabha,,en,70.30.147.96,johncwallace@bell.net,15422816,000000124853395,5,5,kevin was of great assistance,5
356661,26-APR-12,23-APR-12,Anis,,fr,174.92.234.26,pellandmichel@sympatico.ca,15378100,000000124757588,3,1,"J'ai arrêté mes 3 services pour vacances saisonnières. Au retour cela a été l'enfer. Pourquoi avoir à faire 3 appel pour récupérer mes services qui sont tous avec vous? J'ai du faire 3 appels et attendre 3 jours (C'EST LONG ET COMPLEXE)pour récupérer ma ligne téléphonique et malgré le fait que j'ai un forfait interrurbain avec vous, vous me référé à Primus (???). J'attend toujours que ce problème soit corrigé.
Internet, la réponse à mon appel a été: lorsque que la ligne téléphonique sera activée, l'internet fonctionnera. ce qui n'a pas été le cas. J'ai du faire un autre appel et attendre la venue d'un technitien....
Est-ce que je vais avoir à faire corriger ma facture???
Pourquoi la suspension ne se fait en un seul appel et la ré-activation aussi avec un seul? J'imaginais que d'avoir tous mes services d'un seul fournisseur simplifirais les choses, mais pas avec Bell.
J'aimerais avoir une conversation avec un de vos directeur, pas un simple employé qui va me donner raison et qui ne sera pas en mesure de faire aucun correctif.
Merci",1
356662,26-APR-12,25-APR-12,Sergio,,en,65.94.97.113,braithwaite.geraldine@sympatico.ca,15398060,000000124815041,5,5,"I have no complaint, my recent experience was solved it was a positive one.
Sergio was very patient and he took the necessary steps required to solve my problem.",5
356663,26-APR-12,23-APR-12,Sofien,,fr,41.228.201.81,david.denomme@sympatico.ca,15369236,000000124744459,5,5,,5
356664,26-APR-12,17-APR-12,Mohamed,,fr,41.228.201.81,david.denomme@sympatico.ca,15311616,000000124617545,5,5,merci,5
356665,26-APR-12,26-APR-12,Yasmin,,en,207.164.79.34,5klins@sympatico.ca,15396416,000000124815628,5,5,,5
356666,26-APR-12,24-APR-12,Rohith,,en,70.26.40.122,hermitthrush@sympatico.ca,15387850,000000124769467,5,5,You could have sent the replacement part more quickly.,4
356667,26-APR-12,23-APR-12,Caroline,,en,64.231.201.242,soniawechsel@bell.net,15380420,000000124762226,4,5,I got transferred to 3 different depts. before I got some help.,5
356668,26-APR-12,24-APR-12,Ali,,fr,69.159.176.148,francine57@bell.net,15386874,000000124786380,3,4,"Le problème c'est que je dois communiquer chaque mois pour des erreurs de facturation. Hier la ligne ne s'est pas coupée mais lors des autres appels, le conseiller de l'INde ou Tunisie ou ??? te met en attente et là la ligne coupe. Ou bien tu perds 45 minuyes et voilà que 19h00 arrive et toute communication est coupée.Il faut donc recommencer le lendemain. Mois aprèes mois c'est la même rengaine. Dèes que je peux, je change de compagnie.",
356669,26-APR-12,25-APR-12,Harjeeth,,en,184.146.148.207,bill.debozzay@sympatico.ca,15397858,000000124810927,5,5,not a thing,5
356670,26-APR-12,24-APR-12,Michael,,en,206.75.199.5,rushforth.chris@sympatico.ca,15393912,000000124782607,1,1,"Someone from Bell Loyalty called my wife on March 8th and offered a free PVR for 3 years, with no installation costs. My bill arrived and I was charged for the unit and installation. I called your Loyalty rep, and he said he couldn't do anything, as he had no record of the promotion. He have me a fax number to send a note to, but the fax # doesn't work (1-800-585-2529)",1
356671,26-APR-12,24-APR-12,Saifeddine,,fr,70.30.170.118,robert.hamilton20@sympatico.ca,15393604,000000124769660,4,5,,5
356672,26-APR-12,25-APR-12,Naveed,,en,70.54.83.193,mchopin@sympatico.ca,15404450,000000124814074,3,4,The individual answering my call spoke with a heavy accent (understandable) in such a fast manner that I was unable to catch his name and really needed it for later on on the second call.  Of course I didn't have it.  The music is played extremely loudly while you are waiting but the persons in the Phillipines etc. speak very softly.  Poor telephone connections.  ,4
356673,26-APR-12,25-APR-12,Shirley,,en,69.157.154.154,agbullit@sympatico.ca,15396888,000000124814389,5,5,,5
356674,26-APR-12,25-APR-12,Kevin,,en,70.29.108.232,jsider.aechenberg@sympatico.ca,15402618,000000124812253,5,4,,
356675,26-APR-12,23-APR-12,Francis,,en,174.95.200.69,sebia@sympatico.ca,15379970,000000124762185,5,5,Your DSL signal was down most of the day ie. I was without internet service for that period,3
356676,26-APR-12,25-APR-12,Jenette,,en,69.158.88.192,joankerr@bell.net,15402332,000000124801240,4,4,,5
356677,26-APR-12,19-APR-12,Kyle,,en,76.67.124.70,yardapes@sympatico.ca,15346334,000000124680731,5,5,,4
356678,26-APR-12,25-APR-12,Hussain,,en,65.94.56.225,joe.hendrick@sympatico.ca,15402380,000000124804425,5,5,make instructions more user friendly,5
356679,26-APR-12,23-APR-12,Sergio,,en,69.159.45.119,tigernf@sympatico.ca,15381270,000000124762729,5,5,,5
356680,26-APR-12,25-APR-12,Leila,,fr,76.67.145.130,huguettefillion@bell.net,15401438,000000124793431,5,5,dans le moment je suis satisfaite mais je n'ai pas reçu encore mon compte j'espère que je serais satisfaite encore plus à ce moment là.,5
356681,26-APR-12,23-APR-12,Mildred,,fr,76.67.160.96,lyndadegrandprecga@sympatico.ca,15375610,000000124738422,1,1,Un service personnalisé,1
356682,26-APR-12,25-APR-12,Reuben,,en,65.95.134.45,johnknowles@bell.net,15402476,000000124815664,5,5,can't think of anything,5
356683,27-APR-12,25-APR-12,Cherif,,fr,64.228.165.127,micheline51@sympatico.ca,15404670,000000124812350,4,4,,4
356684,27-APR-12,24-APR-12,Shri Hari,,en,184.146.172.182,drawer@bell.net,15386134,000000124778433,4,3,it was an unexplained incident,4
356685,27-APR-12,20-APR-12,Christine,,en,70.54.51.205,ezeanolue@sympatico.ca,15349570,000000124687309,5,4,,5
356686,27-APR-12,22-APR-12,Rodolfo,,en,74.14.92.220,julie.powers@bell.net,15361172,000000124734728,5,4,,5
356687,27-APR-12,26-APR-12,Borhen,,fr,174.93.239.34,desnoyers617@sympatico.ca,15407878,000000124834765,4,4,,4
356688,27-APR-12,26-APR-12,Caroline,,en,70.50.64.82,jswelsh@sympatico.ca,15410818,000000124834452,5,5,,5
356689,26-APR-12,25-APR-12,Janice,,en,70.27.53.66,gbeligan@sympatico.ca,15400618,000000124809218,5,5,,5
356690,26-APR-12,25-APR-12,Wafa,,fr,67.68.6.243,christiane_breton@sympatico.ca,15398666,000000124794888,4,4,,4
356691,26-APR-12,25-APR-12,Balaji,,en,184.144.8.87,betts74@sympatico.ca,15397800,000000124803592,3,4,"He was hard to understand, mostly because he talked too fast.  Very polite though.",3
356692,26-APR-12,23-APR-12,Souheil Kilani,,fr,70.30.198.37,gravelmichel@bell.net,15371660,000000124737891,3,4,,5
356693,26-APR-12,24-APR-12,Abderrahmen,,fr,74.59.221.228,dmbeauchamp@sympatico.ca,15385972,000000124773359,1,1,Me redonner acces am mes couriels j'aie deja recu un bien meilleur service de Bell ont a ete obliger attendre 48 heures pour enfin avoir nos couriels,4
356694,27-APR-12,26-APR-12,Hugo,,en,76.71.149.94,k.warrillow@sympatico.ca,15410942,000000124832878,4,4,nothing really,5
357206,27-APR-12,26-APR-12,Alexandre,,fr,74.15.140.204,shedouk@sympatico.ca,15415460,000000124816410,1,1,Trouver le trouble avec Microsoft Ce Matin je m'en vaism chez videotron pour vrai thankyou,1
357207,27-APR-12,26-APR-12,Aqeel,,en,74.4.56.45,dwsteele@sympatico.ca,15408226,000000124824090,5,5,,5
357208,27-APR-12,26-APR-12,Joan,,en,70.55.36.192,db.black@sympatico.ca,15407640,000000124833737,2,2,How do I access my itemized bill on line as I received by mail?,
357209,27-APR-12,26-APR-12,Ali,,en,74.14.119.12,h.freitas@sympatico.ca,15409456,000000124828654,5,5,,5
357210,27-APR-12,26-APR-12,Samson,,en,64.231.65.72,njathome@bell.net,15413476,000000124819089,5,5,Nothing --  I was satisfied with all the help Samson gave me,4
357211,27-APR-12,26-APR-12,Ashish Prabhu,,en,64.231.169.106,zaher.jiwani@sympatico.ca,15417130,000000124825280,5,4,"Seniors like us should be considered by Bell when ever there is a chance for upgrade at no cost or there are savings to be made. With our current knowledge it is not possible to contact you and get the latest upgraded and savings. I suggest all seniors who are your customers should be ""ear marked"" on your system and contacted. This will ensure more loyalty from us as we will feel that we are being looked after. Thanks",5
357212,27-APR-12,26-APR-12,Aswathy,,en,67.70.152.54,t.h.brown@sympatico.ca,15416074,000000124837077,5,5,In your recorded instructions you said - you can go to our 'web site' - that was not possible for my problem - I was not connected to the web - I had no internet service.,5
357213,27-APR-12,26-APR-12,Nourmene,,fr,76.69.41.26,m.lepine@sympatico.ca,15412094,000000124831052,1,1,"Cesser de me menacer de couper toutes mes communications chaque fois que j'ai un problème de ""cash flow""! Si vous coupez mes communications, vous coupez en même temps ma source de travail, donc je ne puis plus recevoir d'argent pour vous payer.",1
357214,27-APR-12,26-APR-12,Snehalatha,,en,70.50.72.40,james.harkness@sympatico.ca,15410080,000000124831624,4,3,"i wanted to log in to see my bills on line by e/mail in my name and recently tried to register in my name .....i could not apparently because my wife has had a prepaid card cell phone for two years and i have to log in  to my account using her name and her passwords... it,s a good thing i did not buy my 5 years old granddaughter a bell cell phone or i would have had to log in to my account using her name and access codes . the lady i spoke to was helpful and i think did the best she could do with the system - and at least i can see my accounts on line ",2
357215,27-APR-12,26-APR-12,Kimberly,,en,174.88.14.90,21bedford@sympatico.ca,15404856,000000124820287,3,4,The intial service in March when I was going to change to cogeco I was led to believe i was going to get this amazing deal.  I was promised much more service for less money and in the end that was not true.  My bill was higher and I was ready to make the change to cogeco once again.  I am going to give Bell one more chance to be true to your word and if not we will discontinue service for sure.  I hope that will not be necessary.,2
357216,27-APR-12,24-APR-12,Nebgha,,fr,67.68.134.138,solange.audet@sympatico.ca,15394622,000000124774832,5,5,,5
357217,27-APR-12,26-APR-12,Arush,,en,74.15.97.221,mkcerveny@sympatico.ca,15413012,000000124820209,4,4,The new modum took us by surprise.It would have been nice to learn about it at the time when we were arranging greater GB.,5
357218,27-APR-12,26-APR-12,Michelle,,en,70.27.22.111,red3ferns@sympatico.ca,15414522,000000124826835,5,5,,5
357219,27-APR-12,26-APR-12,Mohamed Taieb,,fr,70.26.205.228,loulou.tardif@sympatico.ca,15411892,000000124822872,4,4,"Pour ce problème, tout était parfait.

Merci",5
357220,27-APR-12,19-APR-12,Snehalatha,,en,70.50.65.159,roger.floyd@sympatico.ca,15344440,000000124672124,3,3,"Snehalatha had said she would follow up the next day, April 20, at 1:00 pm. I waited for the call but it never came - in fact the problem resurfaced three times on April 20 but now seems to be OK.",4
357221,27-APR-12,26-APR-12,Pavan,,en,174.92.154.224,w.i.jost@sympatico.ca,15416728,000000124822749,5,5,,5
357222,27-APR-12,26-APR-12,Uzair,,en,70.26.228.140,greg.alexander@sympatico.ca,15409356,000000124823048,1,1,"have some system that lets you know when there is no power.  your agent was nice, polite, well meaning, but......after half hour or so of trying, he told me I had to take my computer to a repair shop and our converstation ended.  My wife then noticed the power bar needed resetting and once we reset it, the problem was solved and again I could access my emails.   ",1
357223,27-APR-12,26-APR-12,Simon,,fr,70.53.169.73,charbrod@sympatico.ca,15406966,000000124833945,5,5,Tout est parfait.,5
357224,27-APR-12,26-APR-12,Mohamed Hedi,,fr,76.71.198.29,agathe.boily@sympatico.ca,15405326,000000124816978,5,5,,5
357225,27-APR-12,24-APR-12,Julie,,en,129.97.109.10,joseph047@sympatico.ca,15389146,000000124767608,5,4,"I think your computer system made it awkward to correct the problem I had. Fortunately the helpdesk person (Julia) knew what to do and we fixed it. However, a couple of weeks ago, I was upset with the helpdesk person I talked to because she didn't know what to do and after 30 minutes, told me to call back klater ans ask for as technical person. I got upset and asked to speak with her supervisor. She then put me on hold for 20 minutes before I was disconnected. I was very upset. I logged onto your website and filed a complaint. This was difficult because it was hard to read the codes you have to enter to file a complaint. I finally got this to work. Since then Bell has called me twice at home but I am at work during the day so I never did talk to anyone about my complaint. I can be reached at 519-888-4567 ext 36609 if anyone wants to follow up on this. ",
357226,27-APR-12,24-APR-12,Pierre,,fr,70.24.178.126,j.baracat@sympatico.ca,15388182,000000124771467,3,5,"IL FAUDRAIT QUE VOS CONSEILLERS RÉFÉCHISSENT UN PEU .
En effet, comme il s'agissait d'un ennui concernant la réception de mon courriel, c.a.d. mot de passe etc... afin de le rétablir il fallait un nouveau mot de passe. Ce dernier m'a été envoyé par COURRIEL, Comment y accéder, puisque l'objet de ma plainte est que je n'arrive pas accéder à mon courriel ????

Incroyable mais vrai.....faut le voir pour y croire. Mais heureusement que tout a été réglé après 48 heures.


",4
357227,27-APR-12,26-APR-12,Med Hedi,,fr,76.65.184.213,nicolelaucella@sympatico.ca,15413454,000000124826008,4,4,meilleur prix,4
357228,27-APR-12,26-APR-12,Med Waheb,,fr,174.93.144.21,bend732@sympatico.ca,15406150,000000124825315,2,1,,1
357229,27-APR-12,26-APR-12,Gopinath,,en,70.30.52.141,davevoyce6@bell.net,15407586,000000124826723,5,5,Have the reps in Canada!!!,5
357230,27-APR-12,22-APR-12,Mohammed,,en,184.147.5.115,jicassidy@sympatico.ca,15360872,000000124729517,1,1,Solve my problem,1
357231,27-APR-12,25-APR-12,Divya,,en,65.92.44.6,blancherouleau@sympatico.ca,15397906,000000124810717,1,1,,1
357232,27-APR-12,26-APR-12,Douglas,,en,67.70.98.34,j.m.girouard@sympatico.ca,15409942,000000124823592,5,5,I would like it if you have long standing customers like myself we would be told about good promotions.,5
357721,28-APR-12,27-APR-12,Marie,,fr,174.91.255.136,raymonde.gosselin@sympatico.ca,15426486,000000124853692,2,3,trop peu trop tard,1
357722,28-APR-12,27-APR-12,Kira,,en,76.69.142.192,robert.m.lackie@sympatico.ca,15426850,000000124847732,4,4,no suggestions,3
357723,28-APR-12,27-APR-12,Makram,,fr,174.88.188.228,normrog@bell.net,15425590,000000124861562,4,4,,5
357724,28-APR-12,26-APR-12,Katherine,,en,70.55.8.134,littleton71@sympatico.ca,15411748,000000124832553,2,,the first person I spoke with had no idea how to fix the problem or send me to someone who did. the second person referred me to a tecnection . the third person was very understanding and tried to resolve the problem I don't know yet if the problem is fixed i will get back to you if it is not,3
357725,28-APR-12,27-APR-12,Mohammed Zaid,,en,184.151.61.84,mickey_bob@sympatico.ca,15424958,000000124847951,3,1,The Rep. Was very polite & congenial.  The only problem is that he may need more training.  He missed one little step.  The code for the outgoing server needed to be TLS not SSL.  I learned the codes for In & Out could not be the same.,4
357726,28-APR-12,27-APR-12,Jose,,en,184.145.116.173,berryman@sympatico.ca,15418420,000000124843679,5,5,nothing comes to mind,5
357727,28-APR-12,27-APR-12,Aquiles,,en,184.144.13.109,jcdownes@sympatico.ca,15422370,000000124855907,4,2,Give a definitive timeline for upgrading infrastructure in my region.,2
357728,28-APR-12,27-APR-12,Sanah,,en,65.92.44.92,n.j.b@sympatico.ca,15425374,000000124839479,5,5,,5
357729,28-APR-12,26-APR-12,Manindra Velpula,,en,216.208.81.32,robert.swan@sympatico.ca,15414816,000000124816199,3,3,hard to understand tech person,3
357730,28-APR-12,27-APR-12,Mike,,en,76.68.110.242,nuleaf@sympatico.ca,15425630,000000124841209,2,2,"The representative wasn't aware that I could transfer my email address from sympatico to wireless. He said he would look into it, however, I was disconnected soon after.  I understand technical issues happen, however, he didn't try to call me back. Thus, making a frustrating situation even more so. ",2
357731,28-APR-12,27-APR-12,Wahida,,fr,65.94.180.59,archangegabriel@bell.net,15418070,000000124848562,1,1,"Est-ce possible d'avoir des personnes québécoises parlant notre langue sans qu'il nous semble nous, parler chinois ?",2
357732,28-APR-12,27-APR-12,Dashrathan,,en,70.31.188.14,mac.m@bell.net,15424212,000000124844353,5,5,nothing,4
357733,28-APR-12,23-APR-12,Sean,,fr,65.95.74.159,daniel.cantin999@sympatico.ca,15369066,000000124763421,5,5,parler avec ce représentant dès le départ,5
357734,28-APR-12,27-APR-12,Aqeel,,en,174.95.23.68,brenda.shamash@sympatico.ca,15418716,000000124840923,4,4,,5
357735,28-APR-12,27-APR-12,Louis,,en,70.30.109.50,cesar.torreblanca@sympatico.ca,15419064,000000124851881,1,1,"1. Get communications between all your departments in order. No one knows what the other does.
2. Have the client history available to everyone.
3. What could have been done?  Get it fixed properly at the beginning...!",1
357736,28-APR-12,27-APR-12,Tejaswvi,,en,64.231.26.254,b.b.allan@sympatico.ca,15418208,000000124852542,5,4,nothing,4
357737,28-APR-12,27-APR-12,Nas,,en,76.64.255.104,maggie66@sympatico.ca,15424258,000000124840229,3,3,,4
357738,28-APR-12,27-APR-12,Jill,,en,174.91.137.249,jplong@bell.net,15422930,000000124844103,4,,this is the 2nd time in 2 months you have said this problem will be fixed.  I have more passwords and confirmation no.s from you than from my own personal life of passwords.,3
357739,28-APR-12,27-APR-12,Mariem,,fr,76.64.249.68,rogenest@sympatico.ca,15426912,000000124848368,4,2,JE N'AI PAS PU OBTENIR LE NOUV SERV DE LA FIBRE OPTIQUE AU MÊME PRIX QUE JE PAIE PRÉSENTEMENT. JE N'AIME PAS LES RABAIS POUR 4 A 6 MOIS SEULEMENT ET ENSUITE LE TARIF MONTE A SON PRIX DE BASE RÉGULIER. SI VOUS POUVEZ FAIRE MIEUX ALORS TÉLÉPHONEZ-MOI. MERCI,4
357740,28-APR-12,27-APR-12,Marcus,,en,70.24.151.144,gr.chisholm@sympatico.ca,15421510,000000124846080,5,5,nothing could have been better!!!,5
357741,28-APR-12,27-APR-12,Justin,,en,70.24.77.202,lesfel@sympatico.ca,15423746,000000124841641,5,5,,5
357742,28-APR-12,27-APR-12,Youssef,,fr,67.68.182.20,debrouil@sympatico.ca,15419866,000000124844171,1,3,"Le problème a été réglé, mais comme c'est le même problème que la semaine dernière qui est revenu,qui m'était déjà arrivé auparavant, et qui m'arrivera encore probablement, je magasine chez d'autres fournisseurs ! Je vous trouve plus ou moins fiables !!!",1
357743,28-APR-12,27-APR-12,Aqeel,,en,64.228.142.47,clarag35@sympatico.ca,15419250,000000124844083,5,5,nothing,5
357744,28-APR-12,27-APR-12,Mithila Maraj,,en,76.67.99.102,fkosar@sympatico.ca,15420868,000000124846027,4,4,can't think of anything,5
357745,28-APR-12,27-APR-12,Ben,,en,70.49.20.123,sj.forsythe@sympatico.ca,15427644,000000124847297,4,3,Waive the modem charge,3
357746,28-APR-12,27-APR-12,Omar,,en,70.52.64.135,gracefloyd@sympatico.ca,15421516,000000124840482,4,2,d something to do with what i did on office outlook.,5
357747,28-APR-12,27-APR-12,Kylie,,en,76.66.135.216,lgburt@sympatico.ca,15423766,000000124849053,5,5,Nothing,5
357748,28-APR-12,27-APR-12,Karen,,en,70.24.211.87,dsmaclean@sympatico.ca,15420318,000000124841873,5,5,,5
357749,28-APR-12,27-APR-12,Danny,,en,67.68.37.172,fj_7@sympatico.ca,15420858,000000124856690,5,5,,4
357750,28-APR-12,27-APR-12,Souheil Kilani,,fr,70.30.241.102,ajboyer@sympatico.ca,15417696,000000124841208,5,5,nous faire parvenir au préalable une fa con détaillée de procéder,3
357751,28-APR-12,27-APR-12,Nathan,,en,70.31.92.42,smarif@bell.net,15427694,000000124852547,1,1,i am being charged for cancelling the service,1
357752,28-APR-12,27-APR-12,Houssem,,fr,174.95.249.2,gesmoran@sympatico.ca,15421290,000000124859971,4,4,"Pour moi ça été très bien. J`ai été traité avec courtoisie, il s`est assuré
que je comprenais très bien ses explications etc.... ",5
357753,28-APR-12,26-APR-12,Suraj,,en,70.26.52.6,dejan.simsic@sympatico.ca,15407784,000000124838608,5,5,none,3
357754,28-APR-12,26-APR-12,Hemavathi,,en,70.49.1.27,brms@sympatico.ca,15406570,000000124825790,4,4,,3
357755,28-APR-12,24-APR-12,Chad,,en,184.147.25.55,joyce.docherty@sympatico.ca,15389186,000000124782776,4,2,"This call was the day of the installation.  I was told that the service should connect by midnight.  It did not.  The Representative was good but it turned out the problem was bigger than initially thought.  It took talking to two more reps, the first one (George - I think) blamed my browser settings and then my computer, the second one (Hanna?)reset the password and then  connected me to a supervisor who sent out a on site technician to resolve the problem.",4
357756,28-APR-12,27-APR-12,Oliver,,en,174.93.40.144,stephen.rothwell@sympatico.ca,15427912,000000124850208,5,5,All was good.,5
357757,28-APR-12,27-APR-12,Milo,,en,76.67.177.203,lindaglover@sympatico.ca,15423828,000000124858892,5,5,,4
357758,28-APR-12,27-APR-12,Rohith,,en,65.94.212.213,david.palmer@sympatico.ca,15419748,000000124842781,4,4,your phone line had a electrical hum throughout the conversation making it difficult to hear at times,3
357759,28-APR-12,27-APR-12,Mohamed,,en,24.157.176.136,jacquesmariecayer@sympatico.ca,15422178,000000124853271,4,4,,4
356163,28-APR-12,27-APR-12,Marcus,,en,74.15.69.163,dgiacomelli@sympatico.ca,15420014,000000124839352,5,5,,5
356164,28-APR-12,27-APR-12,Jose,,en,174.91.237.7,arthurlalonde@sympatico.ca,15418114,000000124845977,1,2,"I asked to cAncel my phone one month ago. All seemed fine. EXCEPT she failed miserably to advise me that my Internet would be cut off in the proccess!!! Surprise surprise!! Not impressed to say the least. 
So I called to have the Internet reconnected and they said the best they could do was 48 hours.  What??? You turned off on the flick of a switch just turn it back on!!! Noooo we can't do that sir WHAT??? We need to send someone to install a dry line ??   My son called back cause he couldn't believe it either. The person succeeded to reinstate our connection but said it would be intermittent? without a clear explanation. So we said that was not sufficient and insisted he said a tech to come and installl the more reliable dry line. Finally after much begging and threatening to go with the competition he said same day between 12 and 5 pm. Great! He comes with "" a why am I here attitude"" and said everything is fine with the Internet ??? What??? So now we have a useless  phone with a dial tone and and an unstable Internet with no valid explanation of whatever we just to painfully experience for nothing!!! A waste of time and money for all. ",2
356165,28-APR-12,27-APR-12,Manindra Velpula,,en,74.14.149.252,moongllow@bell.net,15425180,000000124842301,4,4,"not having a long, frustrating wait with so many people to go through to obtain the tech who can help and be understood.",4
356166,28-APR-12,27-APR-12,Thorat,,en,70.48.15.80,roulakaratsolias@sympatico.ca,15427026,000000124859879,5,5,,5
356167,28-APR-12,27-APR-12,Shri Hari,,en,76.67.80.85,dmbrivera@sympatico.ca,15420146,000000124852775,2,2,"Service rep did not speak English well...very frustrating ..after many tries he said he would have his supervisor call ..AND THATNEVER HAPPENED!!
",3
356168,28-APR-12,27-APR-12,Haythem,,fr,70.53.137.205,lithos@sympatico.ca,15423892,000000124848422,4,4,"J,ai passé une heure et demi avec bell et l'on m'a couper la ligne à deux reprises, avant d'être dirigé à la bonne personne ""Haythem""",3
356169,28-APR-12,27-APR-12,Mohammed Zaid,,en,184.144.47.43,bettem@sympatico.ca,15418434,000000124845061,4,4,"knowing the problem had been ongoing on and off for a week, you could have resolved it from your end quicker.  I had no problem with Mr.Zaid, he was polite, efficient, and pleasant.",2
356170,28-APR-12,28-APR-12,Eliena,,en,65.92.7.242,rogpop@bell.net,15426944,000000124862083,5,5,,5
356171,28-APR-12,27-APR-12,Irfan,,en,70.49.63.14,dyavner@sympatico.ca,15420370,000000124851769,5,5,,5
356172,28-APR-12,23-APR-12,Ivan,,en,70.49.4.167,plattres@sympatico.ca,15378384,000000124738590,4,4,,4
356173,28-APR-12,26-APR-12,Adam,,en,64.229.84.22,madjidfamili@sympatico.ca,15412168,000000124818074,3,3,don't hold me on phone for 1: 20,3
356174,28-APR-12,27-APR-12,Vikram Aditya,,en,70.53.74.186,f.treischl@sympatico.ca,15420730,000000124840819,4,4,Nothing in particular,5
356175,28-APR-12,27-APR-12,Marcus,,en,74.15.100.141,myrfield@sympatico.ca,15425356,000000124852545,4,2,"nothing, the problem was not one that Bell could correct.",4
356176,28-APR-12,27-APR-12,Andrew,,en,74.12.235.22,dmsmsi@sympatico.ca,15420162,000000124842402,5,5,Nothing,5
356177,28-APR-12,27-APR-12,Ali,,en,76.64.15.110,mike.filey@sympatico.ca,15424978,000000124846466,3,4,"keep communicating with the client. I was left ""Hanging"" on the wriiten ""chat"" for 10 minutes at a time. Had to keep asking if anyone was still there.",3
356178,28-APR-12,27-APR-12,Elizabeth,,en,70.26.101.91,chicowilson@sympatico.ca,15419162,000000124842373,5,5,nothing.......,5
356179,28-APR-12,27-APR-12,Kira,,en,70.54.102.29,gf.fullerton@sympatico.ca,15421296,000000124854032,5,5,,5
356180,28-APR-12,27-APR-12,Jama,,en,67.70.197.143,rijo784@sympatico.ca,15426738,000000124849490,1,2,solve problem with land lines,2
356181,28-APR-12,27-APR-12,Judith,,en,69.159.7.107,elisabeth.roejskjaer@sympatico.ca,15420518,000000124859960,1,2,"First you wrongly charge me $100.00 for some Internet ""disconnect"" - which NEVER happened, then you promise a $20.00 credit, for ""the Chock"" of seeing my E-BILL amount - but you deduct TAX from the $20.00 - how cheap, how small, how unprofessional - shame on you !!",1
356182,28-APR-12,23-APR-12,Tine,,en,50.100.28.15,mvdamico@sympatico.ca,15377292,000000124748514,4,4,"
At this time I can't think of any one thing.  What I will say is the Rep I dealt with had patience and explained what I was to receive very well.  I repeated what I was to receive and she was concurred.  I will wait to see my bill to ensure both parties understood what was to be received.",3
356183,28-APR-12,27-APR-12,Eric,,en,70.49.185.215,m.leeder@sympatico.ca,15424180,000000124853472,5,5,"he was knowledgeable, diligent, patient and best of all...he spoke like a real person and not someone reading out of a manual! thank you! can i get him next time i have an issue?!",5
356184,28-APR-12,26-APR-12,Asma,,en,174.95.102.63,whilbo@sympatico.ca,15416838,000000124827828,2,1,I am very unhappy with your company not following through with what they started. They left me with a command prompt which I had no way of trying to get rid of.  ,1
356185,28-APR-12,27-APR-12,Suresh,,en,65.94.178.64,fscalzo@sympatico.ca,15421050,000000124849824,5,5,give a reference number so as not to repeat or restart from zero if we have to call back and end up with a new representative !!! i.e. start right from beginning did you do this ... did you do that.. wasting time !!! I would prefer same rep to work thru problem ,5
356186,27-APR-12,26-APR-12,Vladimir,,en,70.29.57.180,re.lax@sympatico.ca,15414510,000000124837437,1,1,"The representative should have told me it was a Microsoft issue and directed me to call Microsoft. Instead, he told me I needed to change my incoming server which I knew was unrelated to my issue.  I told him that I was getting a message that I needed an ""inbox repair tool"" and it didn't have anything to do with the server.  I felt I knew more about the issue than the technician and eventually ended the call.  I called Bell back and spoke to another representative who was equally unhelpful and eventually called Microsoft who resolved my issue within 5 minutes.",1
356187,27-APR-12,25-APR-12,Sondes,,fr,74.12.229.179,gemme3@sympatico.ca,15400662,000000124804185,5,5,,5
356188,27-APR-12,26-APR-12,Rowen,,en,174.91.42.173,dwmelvin@sympatico.ca,15408222,000000124821570,5,5,"1st call to bell 2355 operator told me I would have to wait until I returned to Ottawa to see if the bill could be adjusted , although, I explained my wife just had a double lung transplant  & had to relocate to Toronto , the Internet personnel was very cooperative & resoved everything immediately.",5
356189,27-APR-12,26-APR-12,Jihene,,fr,65.94.177.213,bprescott@sympatico.ca,15406490,000000124815996,5,5,Parfait,5
356190,27-APR-12,26-APR-12,Lohith,,en,76.65.166.148,rn10@bell.net,15414772,000000124819883,5,5,Too many steps / procedures to get to speak to a rep. It may be faster to speak to an operator who can route your call to the appropriate dept.,5
356695,27-APR-12,26-APR-12,Robert,,fr,76.69.182.29,hbrtr@sympatico.ca,15409560,000000124819661,1,1,"J'ai toujours payé mes factures fidèlement depuis 2005, à partir de Québec . J'étais auparavant avec Vidéotron, à Gatineau.. Le 10 avril, par téléphone, je règle mes comptes, en demandant que l'on rétablisse le fait que j'ai payé auparavant des frais en trop pour mon  service internet : passage de 10 à Essentiel 2. Je paie le nouveau montant avec carte de crédit et sur la page internet de «mon bell», le ""solde actuel"" de mon compte est à 0.00, le 10 avril...  Je reçois, la facture suivante ($209.26) datée du 18 avril, où l'on indique un solde antérieur de $173.95, au lieu de 0.00. Rien à y comprendre !!! Allez voir la facture du 18 avril 2012, compte 107935415.  QU'est-ce que cela veut dire. Où va-t-on chercher ce ""solde antérieur de $173.95, au lieu de 0.00? en plus, que signifie ""solde reporté : $100.O3 ? Dans ""Vos services Bell» $114.96,  on me charge une rétroactivité (m'a-t-on dit) de $30.85 alors qu'au téléphone on m'avait bien dit que le changement de forfait était SANS FRAIS ! C'est du VOL pur et simple ! Je suis vraiment sur le point de lâcher Bell pour de bon, alors que Videotron m'offre quelque chose de beaucoup plus clair et économique, étant donné que le cable est déjà installé dans l'édifice où j'habite. J'étais, auparavant, très satisfait de Vidéotron.
J'ai communiqué par téléphone avec Bell hier, et on m'invite à tout payer ($209.26) pour recevoir des supposés crédits  sur la prochaine facture. Je n'y crois pas. Éclairez-moi au plus vite, s'il vous plaît !",1
356696,27-APR-12,26-APR-12,Joseph,,fr,174.92.167.44,lombrette@sympatico.ca,15411810,000000124822569,2,2,sa suggestion navait pas de bon sens jai ensuite parlé à un autre employée qui elle semblait être + à l'écoute.,4
356697,27-APR-12,25-APR-12,Ashfaq,,en,76.71.59.239,merryann@bell.net,15404564,000000124803554,3,3,TALK SLOWER/DONT CHANGE ANYTHING UNLESS U ASK FIRST/DONT EXPLAIN WHAT IS NOT ASKED - when u are working in my computer.,4
356698,27-APR-12,26-APR-12,Arthur,,en,76.67.194.57,ripjar@sympatico.ca,15414702,000000124818949,5,5,N/A,5
356699,27-APR-12,26-APR-12,Mohd,,en,174.88.19.134,dorr50@bell.net,15408076,000000124829341,1,1,called back in the 5-10 minutes that they said that they were going to do. We never heard again from them.,1
356700,27-APR-12,26-APR-12,Luis,,en,69.158.37.28,cvsmith7@sympatico.ca,15407396,000000124828301,5,4,nothing- Luis understood my problem-I could not remember my access codes & he helped me jog my memory or set up new ones. I appreciate the service.Thank you Luis.,5
356701,27-APR-12,26-APR-12,Manel,,fr,76.65.62.204,nicgas66@bell.net,15413390,000000124823356,,2,J AI EU UN TEL..ANONYME ME DISANT QU IL ETAIT THECN..ET D OURIR MON INTER QUE J AVAIS UN PROBL JE LUI REPOND PEUT PAS MAINT DONNE MOI TON TEL IL M A DONNE  1855857168 ET LIGNE COUPE ?????,4
356702,27-APR-12,26-APR-12,Naveen,,en,74.14.19.175,ianrit@sympatico.ca,15409794,000000124829505,1,2,Enhance representatives communication skills.,1
356703,27-APR-12,26-APR-12,Wynbert,,en,209.161.202.209,s.vuong@sympatico.ca,15415100,000000124837624,5,5,,4
356704,27-APR-12,26-APR-12,Arush,,en,174.89.196.4,dieter.schoen@sympatico.ca,15407966,000000124823418,5,4,,4
356705,27-APR-12,26-APR-12,Annie,,fr,70.48.17.97,maditom@sympatico.ca,15412166,000000124824907,4,5,rien de plus tout était très bien,4
356706,27-APR-12,26-APR-12,Latisha,,en,184.148.175.208,espringett@sympatico.ca,15408522,000000124829608,3,4,,3
356707,27-APR-12,24-APR-12,Monica,,en,174.94.29.118,tarneyjames@bell.net,15395158,000000124790615,5,4,,5
356708,27-APR-12,26-APR-12,Helenpearl,,en,144.191.148.3,walter.markovic@sympatico.ca,15416764,000000124837244,5,5,"I have no issue with the service i have an issue with the product. My HD receiver was replaced by a lower end version. Yes it was free but i paid mine 299$ for example it had UHF remote and the new one does not. I find the replacement is substandard. but it's ok it will make switching suppliers that much easier
",2
356709,27-APR-12,22-APR-12,Sara,,fr,76.65.130.99,gilles-deschenes@sympatico.ca,15360042,000000124731776,4,4,Mon appel du 22 avril a été très bien répondu.  Cependant la visite du technicien ce matin s'est mal terminé.  Il a changé votre modem et mon modem sans fil pour un modem incluant le modem sans fil.  Il a donc changé mon internet sans fil.  Il est reparti sans vérifier si tout fonctionnait correct.  J'ai dû me débrouiller seule avec ma connexion sans fil.  Il m'a dit que ce n'était pas son problème et qu'il avait d'autres clients à faire.  JE PAIE MON COMPTE COMME TOUS LES AUTRES CLIENTS.,3
356710,27-APR-12,26-APR-12,Nisha,,en,70.27.238.180,brodens@sympatico.ca,15406576,000000124818632,5,5,nada,5
356711,27-APR-12,26-APR-12,Julie,,en,70.26.145.216,wmackenz@sympatico.ca,15416924,000000124835248,5,5,nothing,5
356712,27-APR-12,25-APR-12,Walid,,fr,173.178.182.71,migneault.annie@sympatico.ca,15404716,000000124812153,4,5,L'agent a prit en charge mon ordinateur. Les agents  devraient faire cela en tout temps car beaucoup plus  facile de regler les problemes.,4
356713,27-APR-12,26-APR-12,Amir,,fr,76.69.180.34,bcjbrousseau@sympatico.ca,15406066,000000124832083,5,5,,5
356714,27-APR-12,26-APR-12,Celina,,en,74.14.98.166,richard.carr@sympatico.ca,15414640,000000124838901,1,1,,1
356715,27-APR-12,26-APR-12,Rebeca,,en,65.94.120.143,t.kalyta@sympatico.ca,15416076,000000124820995,5,5,It was great service,5
356716,27-APR-12,26-APR-12,Mohd,,en,174.94.29.64,rudypierce@sympatico.ca,15415048,000000124820888,4,4,,4
356717,27-APR-12,26-APR-12,Marc,,en,70.51.74.247,georgerea@sympatico.ca,15409082,000000124822881,5,5, I HAVE NO SUGGESTIONS TO OFFER.SERVICE WAS EXCELLENT AND PATIENCE SHOWN AND TAKING TIME TO EXPLAIN THE THE PROBLEM WAS GREATLY APPRECIATED.,5
356718,27-APR-12,26-APR-12,Gopinath,,en,184.145.10.93,replett@sympatico.ca,15414574,000000124823292,4,4,,5
356719,25-APR-12,24-APR-12,Juan,,en,70.50.218.185,maureen.foster@bell.net,15391194,000000124781488,4,4,,5
356720,25-APR-12,22-APR-12,Ashwini,,en,67.71.137.249,liacobucci@sympatico.ca,15361716,000000124727010,5,5,,5
356721,25-APR-12,24-APR-12,Mehdi,,fr,65.93.156.41,stephane.bonin@bell.net,15394772,000000124768750,5,5,,5
356722,26-APR-12,23-APR-12,Melvin,,en,69.156.205.52,josephgrant007@sympatico.ca,15373710,000000124754666,4,4,,5
356723,26-APR-12,23-APR-12,Bedre,,en,174.91.13.94,ennio_rubi@bell.net,15370374,000000124766054,4,4,"the system should not have gone down in the first place. I wasted a lot of time and effort. I should be compensated for the time i wasted. Bell seems to charge for everything, why don't they give a rebate back for system problems?",1
356724,28-APR-12,27-APR-12,Borhen,,fr,67.68.173.106,gaetan.simard011@sympatico.ca,15421102,000000124855098,5,4,,5
356725,28-APR-12,27-APR-12,Simon,,fr,174.88.188.228,normrog@bell.net,15425592,000000124852755,4,4,,4
356726,28-APR-12,27-APR-12,Danny,,en,174.94.39.111,barrie.jones@sympatico.ca,15418278,000000124850773,5,5,Explain why I had to contact you in the first place. (password would not work),4
356727,28-APR-12,27-APR-12,Nidhal,,fr,174.92.230.174,murielpelletier@sympatico.ca,15425316,000000124843231,5,5,"Rien de plus.  Vous avez du personnel compétent.

Merci.

Muriel Pelletier",5
357233,27-APR-12,24-APR-12,Lotfi,,fr,174.89.216.119,tungkit@sympatico.ca,15395650,000000124774610,5,4,"La retroaction des rabais de jumeler plusieurs services sur la meme facture devrait aller au delas de un an. Dans mon dossier, j'ai faite la demande 2 ou 3 fois il y a quelques annees. Mais je n'ai pas continue a contacter Bell quand ca ne fonctionnait pas car l'attente en ligne etait vraiment affreuse a ce moment-la.",3
357234,27-APR-12,26-APR-12,Sean,,en,70.31.140.177,ml.walker@sympatico.ca,15413020,000000124835285,4,4,Not sure.  Let's see when my next bill comes.,4
357235,27-APR-12,26-APR-12,Jessa,,en,67.70.97.76,fpringle@bell.net,15408760,000000124836520,5,5,,5
357236,27-APR-12,26-APR-12,Gayathri,,en,65.94.134.103,igrane39@sympatico.ca,15409816,000000124822429,5,5,,5
357237,27-APR-12,26-APR-12,Andrea,,en,70.27.45.227,jodomoore@sympatico.ca,15410578,000000124832994,5,5,,5
357238,27-APR-12,26-APR-12,Reuben,,en,70.29.35.248,allan.stevens@sympatico.ca,15405494,000000124836678,5,5,There is nothing that could have been improved.  Rubin was courteous and most helpful.,5
357239,27-APR-12,26-APR-12,Sharon,,en,70.48.199.109,wendy-ann@sympatico.ca,15416820,000000124824721,5,5,,5
357240,27-APR-12,26-APR-12,Hakim,,fr,65.92.212.36,arlette.cottaz@sympatico.ca,15405792,000000124834700,4,5,"j'attend de voir si tout fonctionne bien , lors de l'amélioration de mon internet.",4
357241,27-APR-12,24-APR-12,Melvin,,en,64.228.139.154,dandreozzi@sympatico.ca,15385418,000000124787860,4,4,,5
357242,27-APR-12,26-APR-12,Darwin,,en,70.26.132.226,nemiller@sympatico.ca,15413364,000000124833289,5,5,Nothing much,4
357243,27-APR-12,17-APR-12,Alejandro,,en,174.88.135.95,suqlain@bell.net,15320930,000000124620445,1,1,,1
357244,27-APR-12,26-APR-12,Yasmin,,en,70.51.219.61,keithryan@sympatico.ca,15411058,000000124835183,5,5,Yasmin was extremely polite and considerate for people that have little computer experience.  She was very helpful in resolving my problem.  Thanks to her.,5
357245,27-APR-12,26-APR-12,Hemavathi,,en,74.15.39.124,nickpushkarenko@bell.net,15413402,000000124828953,1,4,,5
357246,27-APR-12,19-APR-12,Katherine,,fr,65.94.39.227,daniel.larcheveque@sympatico.ca,15337668,000000124681333,5,3,,5
357247,27-APR-12,24-APR-12,P Senthil,,en,76.69.124.126,wkruszynski@sympatico.ca,15396138,000000124785596,5,5,,5
357248,27-APR-12,25-APR-12,Ajay,,en,174.93.86.203,cusick@sympatico.ca,15398950,000000124805477,5,5,,5
357249,27-APR-12,26-APR-12,Pat,,en,76.69.28.41,clifton.rea@sympatico.ca,15407228,000000124825118,5,4,nothing,5
357250,27-APR-12,13-APR-12,Bernard,,en,184.144.8.46,walbyczynski@sympatico.ca,15277866,000000124556399,5,5,,5
357251,27-APR-12,26-APR-12,Daniel,,en,70.50.57.164,adelinekong@bell.net,15405276,000000124819265,4,4,"Dan was curtious & helpful but he was the 4th person I was directed to before my problem was resolved. The other 3 reps. should have been more proficient to handle prob. without having to hand
cust. over to other reps.
**This has nothing to do with my call - just want to say that I'm not happy with Bell. I lost my security channel when Bell switched my service to FIBE & I was told I may never get it back!!",3
357252,27-APR-12,26-APR-12,Casey,,en,184.146.69.140,brian.cooke@sympatico.ca,15406544,000000124830158,5,5,nothing,4
357253,27-APR-12,20-APR-12,Salwa,,fr,174.88.84.194,frankfort@bell.net,15349816,000000124688906,1,1,Meilleure orientation pour répondre a ma question.,2
357254,27-APR-12,23-APR-12,Asir raja,,en,70.50.57.114,Tarr4@sympatico.ca,15365724,000000124753256,4,4,"The agent solved my problem in a short time,very efficient. Thank You",5
357255,27-APR-12,26-APR-12,Rahul,,en,70.54.133.233,noukas@sympatico.ca,15413525,000000124826996,5,5,this was the third or forth time calling with the same problem.  this time I got it fixed/working,3
357256,27-APR-12,26-APR-12,Gregorio,,en,65.93.69.122,wredmond@sympatico.ca,15416952,000000124838633,5,5,Nothing. Best Bell service I have ever had.,5
357257,27-APR-12,24-APR-12,Fabian,,en,64.231.193.151,elizabethoja@bell.net,15386416,000000124788782,4,4,Nothing,4
357258,27-APR-12,23-APR-12,Syed,,en,70.31.52.108,fire.chick@bell.net,15370702,000000124749013,1,1,Found someone who actually knew what they were doing ,2
357259,27-APR-12,23-APR-12,Nelly,,en,70.31.52.108,fire.chick@bell.net,15370704,000000124764924,1,1,Find someone who knows what they're doing ,2
357260,27-APR-12,23-APR-12,Denys,,en,70.31.52.108,fire.chick@bell.net,15370706,000000124761159,1,1,Find someone who knows what they're doing and won't hang up on the customer ,1
357261,27-APR-12,25-APR-12,Mohamed Achref,,fr,70.52.41.32,manon_brossoit_3@sympatico.ca,15404012,000000124811528,5,4,J'ai appelé pour faire ré-activer mon courriel que Bell avait désactivé par mégarde. ,2
357262,27-APR-12,26-APR-12,Aymen,,fr,174.89.211.101,fhebert2@sympatico.ca,15408669,000000124825298,1,1,Ce conseiller n'a aucune connaissance de l'equipment de Bell ce qui le rend completement inutile.J'ai du rappeler et parler a un autre conseiller.,1
357263,27-APR-12,26-APR-12,Juan Carlos,,en,65.94.112.167,gary117@sympatico.ca,15408964,000000124838601,5,5,"perhaps have been a wee bit faster. It took 30 minutes to solve my problem;20
would have been nice. Some of that was my
fault,because I'm such a computer nerd and your superb IT guy had to teach me 
basics.  
",5
357264,28-APR-12,23-APR-12,Bryan,,en,50.100.197.214,geri.mchugh072@sympatico.ca,15371330,000000124745699,4,5,not make long term customers call for the best deal,3
357265,28-APR-12,26-APR-12,Jenette,,en,70.55.45.108,tomdale@sympatico.ca,15416390,000000124830045,5,5,not much,5
357266,28-APR-12,22-APR-12,Chad,,en,68.150.76.112,bcmfairley@bell.net,15358058,000000124730610,5,5,No,4
357267,28-APR-12,22-APR-12,Stanley,,en,68.150.76.112,bcmfairley@bell.net,15358060,000000124730831,4,5,No,4
357268,28-APR-12,26-APR-12,Mel,,en,174.95.63.64,i.tomas@sympatico.ca,15409780,000000124825509,4,4,,4
357269,28-APR-12,27-APR-12,Arthur,,en,70.49.106.211,m.c.murphy@sympatico.ca,15424154,000000124840985,5,5,,5
357270,28-APR-12,27-APR-12,Youssef,,fr,174.89.88.121,aliced@bell.net,15417796,000000124844030,4,5,"YOUSSEF  EST  TRÈS ANXIEUX DE  BIEN  NOUS  SERVIR  ET  EST  TRÈS   TRÈS  POLI. ET ESSAIE  PAR TOUS  LES MOYENS DE  RÉPONDRE  À NOS PROBL;MES..  SEUL  POINT  NÉGATIF.. IL  PARLE TRÈS  VITE  ET ON A DE LA DIFFICULTÉ  À BIEN SAISIR CE QU.IL NOUS  DMANDE , MAIS  IL  EST  TRÈS PATIENT ET  DÉSIRE  BEAUCOUP  NOUS  AIDER... CE QUI  A ÉTÉ  FAIT ET MON PROBLÈME A ÉTÉ RÉGLÉ.... MERCI  À YOUSSEF..",5
357271,28-APR-12,27-APR-12,Sondes,,fr,184.144.143.203,michelborduas@sympatico.ca,15424922,000000124839281,4,5,,5
357272,28-APR-12,27-APR-12,James,,en,184.145.1.9,rpoppe@sympatico.ca,15427048,000000124846409,5,4,,3
357273,28-APR-12,27-APR-12,Mohammed Zaid,,en,174.95.136.60,ko3ak@bell.net,15423448,000000124839973,4,4,,4
357274,28-APR-12,27-APR-12,Rolando,,en,76.64.160.233,powrie.family@sympatico.ca,15426234,000000124844224,2,2,"After about 4 calls to ""customer care"" I am still trying to get logged in so that I can get my Bell invoice on line. I will try again later today. ",4
357275,28-APR-12,27-APR-12,Dinesh,,en,174.95.212.6,enorenius@sympatico.ca,15420602,000000124844788,,4,A Tech contacted you on my behalf. Everyting is working so I guess he was happy.,4
357760,25-APR-12,24-APR-12,Yassine,,fr,65.93.153.204,gillescoutu_2@sympatico.ca,15387360,000000124767195,2,3,"Cafouillage concernant la mise en place
d'une ligne sèche...",3
357761,25-APR-12,24-APR-12,Radhia,,fr,64.228.79.233,lmcarrier@bell.net,15390296,000000124777296,4,3,parler plus lentement,5
357762,25-APR-12,24-APR-12,Kevin,,en,65.95.160.36,n.eisenschink@sympatico.ca,15392064,000000124779990,5,5,,4
357763,25-APR-12,23-APR-12,Afef,,fr,69.157.88.61,lorie55@sympatico.ca,15375344,000000124739562,5,5,,5
357764,25-APR-12,24-APR-12,Belhassen,,fr,65.94.178.199,monic.coutu@sympatico.ca,15391830,000000124782335,5,5,,4
357765,25-APR-12,24-APR-12,Arthur,,en,174.92.177.17,billhealey@sympatico.ca,15384124,000000124769793,4,4,Not have had to go through it in the first place!,1
357766,25-APR-12,23-APR-12,Mike,,en,76.67.195.27,lionelsauve@bell.net,15375126,000000124749410,5,5,Quick response,5
357767,25-APR-12,24-APR-12,Vineet,,en,76.64.135.117,jeff.payne@sympatico.ca,15388612,000000124790568,5,5,,5
357768,25-APR-12,24-APR-12,Klai,,fr,174.89.89.208,alafontaine001@sympatico.ca,15383140,000000124791837,5,4,Rien,5
357769,25-APR-12,24-APR-12,Moses,,en,70.27.69.85,richard.thompson@sympatico.ca,15393422,000000124775533,5,5,Moses had all the answers--no hesitation! ,5
357770,26-APR-12,25-APR-12,Med Mehrez,,fr,174.91.245.12,marctt@sympatico.ca,15404112,000000124815001,3,2,"Le problème n'est pas les techniciens le problèmes est le système au complet.Il est pas normal que j'ai du appeler 4 ou 5 fois depuis 45 jours pour interruption de service. Votre système est malade après plus de 15 ans chez Bell je songe très sérieusement a passer chez votre compétiteur.J'ai perdu des heures de temps a expliquer et argumenter plus de 40 interruptions de service depuis 45 jours un tech est venu passer 2 heures ici encore des pertes de temps pour avoir encore une coupure le 25 avril pour 45 minutes.
Pas écurer ben écurer de Bell, je veux un remboursement pour le temps perdu avec ce foutu internet",2
357771,26-APR-12,24-APR-12,Belhassen,,fr,70.29.136.144,mariecelene@bell.net,15390952,000000124786015,4,4,"vérifiez avec le technicien , le retour du modem avant d'envoyer des demandes a vos client de retourner un modem qui n'est même pas en sa possession...car le technicien la ramener avec lui ..... ",3
357772,27-APR-12,25-APR-12,Moez,,fr,70.26.251.63,fachour@sympatico.ca,15400136,000000124797915,5,4,,4
357773,27-APR-12,23-APR-12,Hector,,en,65.95.215.102,irishow@sympatico.ca,15372456,000000124760045,5,5,Nothing I can think of I was delighted with the way I was treated.,5
357774,27-APR-12,24-APR-12,Chaouki,,fr,65.93.54.145,con_dore@bell.net,15385182,000000124769123,4,4,,5
357775,27-APR-12,26-APR-12,Ksouri,,fr,70.48.109.57,depagi@sympatico.ca,15407858,000000124826940,5,5,,5
357776,27-APR-12,26-APR-12,Sarah,,en,69.158.19.224,geoffb-1@sympatico.ca,15409070,000000124837658,1,1,Waited half hr for an operator and the issue wasn't resolved.  Have been having the same wireless issue since connecting and there has been limited help to resolve the problem.  Paying for high speed and not always getting it. ,2
357777,27-APR-12,26-APR-12,Sudhakar,,en,184.147.224.154,jcdodaro@sympatico.ca,15410202,000000124832623,4,3,,4
357778,27-APR-12,26-APR-12,Julie,,en,204.101.237.139,arholland@sympatico.ca,15405786,000000124838447,4,5,,5
357779,27-APR-12,26-APR-12,Gilberto Jose,,en,70.27.85.119,syldop@sympatico.ca,15416024,000000124826888,5,5,,4
357780,27-APR-12,26-APR-12,Mohamed Yusuf,,en,74.14.41.39,adasellshomes@bell.net,15405270,000000124818118,5,5,"The technician was extremely helpful, promised he would phone me at 3pm to make sure I wasn't having any further problems.  At 3pm my phone rang and it was the technician.  Excellent experience with Bell because of this gentleman. 

On the other hand, last Friday I spoke with the Billing department (ID - Jen MZJHE) regarding a double payment Bell took out of my account.  I was promised that a supervisor would call me back the same day.  I HAVE YET TO HEAR FROM THAT SUPERVISOR!  I am still out almost $175.  I am seriously considering a service provider for that reason.  

Now let's see if Bell really pays attention to customer responses to the surveys we are asked to complete!!",3
357781,27-APR-12,22-APR-12,Nischal,,en,65.93.165.55,lmc9@bell.net,15361838,000000124736300,4,4,"After the first call one week prior to the second call there could have been a better respose.  As well I waited for a phone call for help to install the part as I was promised, which did not happen.  I was wondering since I was without my internet for more than a week if I would be credited on my account. ",4
357782,27-APR-12,26-APR-12,Melvin,,en,65.95.131.113,fkoolby@sympatico.ca,15408698,000000124823673,5,5,,4
357783,27-APR-12,26-APR-12,Suresh kumar,,en,70.26.13.146,dtruemner@bell.net,15408174,000000124837792,4,5,"It is somewhat difficult to understand someone who speaks with a strong, non Anglo-Canadian accent while working with me on the phone.",5
357784,27-APR-12,26-APR-12,Gayathri,,en,174.92.115.22,penray@bell.net,15413942,000000124826645,4,4,,5
357785,27-APR-12,26-APR-12,Helenpearl,,en,184.148.173.102,hreichel@sympatico.ca,15409740,000000124831055,5,5,I can't think of a way to improve the service.,5
357786,27-APR-12,26-APR-12,Edward,,en,70.49.119.161,steveandtrish@sympatico.ca,15415854,000000124836488,5,5,,3
357787,27-APR-12,26-APR-12,Saifuddin,,en,184.144.41.130,garvic.paradis@sympatico.ca,15408960,000000124820379,5,5,,
357788,27-APR-12,26-APR-12,Sharon,,en,69.158.64.19,twentyfifthhour@sympatico.ca,15416512,000000124817757,4,4,I did not receive a confirmation e-mail as promised which leaves me a bit leary.  More than once I have resolved something with a rep and the information has not been transfered to my account.  An e-mail at least would give me the proof when I am trying to resolve the mix up.,4
357789,27-APR-12,26-APR-12,Cristian,,en,184.148.187.155,tayloga@sympatico.ca,15416146,000000124820735,4,4,,4
357790,27-APR-12,26-APR-12,Sarra,,fr,74.15.156.187,demczuk@bell.net,15407808,000000124817305,5,5,"Rien de plus, j'ai eu une excellente service.",5
357791,25-APR-12,24-APR-12,Asma,,fr,76.71.197.227,gerald885@sympatico.ca,15387250,000000124778344,5,4,rien,5
357792,25-APR-12,24-APR-12,Caroline,,fr,76.71.219.133,claudebonin@sympatico.ca,15385054,000000124787656,5,5,Rien à dire Tous étais parfait,5
357793,25-APR-12,22-APR-12,Tarek,,fr,67.68.175.82,rayduval@sympatico.ca,15363460,000000124730170,4,1,le 1er technicien qui a réparé ma ligne téléphonique n'a pas rebranché a l'extérieur de la maison ma ligne internet  un manque d'expérience il était très jeune. donc 3 jrs sans internet,4
357794,25-APR-12,24-APR-12,Cathy,,en,174.95.214.113,patty.robson@sympatico.ca,15392600,000000124773791,5,4,"Nothing , I was satisfied.

As a senior I like talking to real people.",4
356191,27-APR-12,25-APR-12,Nader,,fr,173.178.182.71,migneault.annie@sympatico.ca,15404714,000000124810865,2,1,L'agent s'impatientait et il a racrocher sans avoir resolu le probleme.,3
356192,27-APR-12,25-APR-12,Elsy,,en,174.95.110.161,bcrosbie_6@sympatico.ca,15397692,000000124812443,5,5,"Elsy was excellent, polite, knowledeable, patient  - one of the best I have dealt with so far at Bell",5
356193,27-APR-12,26-APR-12,Sowmya,,en,76.64.148.122,jean01@sympatico.ca,15410278,000000124819299,5,5,"Nothing was a verypersonale person and handled the call very professionaly.
",5
356194,27-APR-12,23-APR-12,Elmer,,en,174.89.108.122,mmacmillan@sympatico.ca,15376998,000000124747708,5,5,,5
356195,27-APR-12,25-APR-12,Srinivas,,en,174.94.51.117,kidd.bartens@sympatico.ca,15402989,000000124813496,5,5,"on this call I was completely satified on all the other I was not.
ref 100151431.124556953,124813496",3
356196,27-APR-12,26-APR-12,Khan,,en,70.24.249.51,mskahan@sympatico.ca,15413204,000000124837147,4,4,,4
356197,28-APR-12,27-APR-12,Tathiana,,en,69.159.60.22,debbiestr@sympatico.ca,15419838,000000124842009,5,5,,4
356198,28-APR-12,27-APR-12,Vineet,,en,70.49.21.99,johnwoods@bell.net,15422862,000000124858670,5,4,,5
356199,28-APR-12,27-APR-12,Sravan Kumar,,en,70.24.210.120,patmann@sympatico.ca,15425830,000000124840646,4,4,At first it was difficult to understand the technician's accent.,3
356200,28-APR-12,27-APR-12,Houda,,fr,67.68.115.252,deniselessard001@sympatico.ca,15419942,000000124844868,5,5,rien de mieux,5
356201,28-APR-12,26-APR-12,Sam,,en,174.91.54.131,bjhayes7@sympatico.ca,15406324,000000124826388,3,1,Fixed the problem!!,3
356202,28-APR-12,27-APR-12,Walid,,fr,70.53.218.198,andrecote@sympatico.ca,15417908,000000124842053,1,1,"Le probleme est toujours la, ma ligne est bruyante a cause de l'internet.",2
356203,28-APR-12,27-APR-12,Oliver,,en,67.70.130.101,speiser@sympatico.ca,15427788,000000124840408,5,5,,5
356204,28-APR-12,27-APR-12,David,,en,67.71.5.23,dimmer@bell.net,15420088,000000124853901,5,4,,4
356205,28-APR-12,27-APR-12,Janice,,en,65.95.88.212,james.shearman@bell.net,15422226,000000124850067,4,,Offer equipment drop off point,2
356206,28-APR-12,25-APR-12,Ali,,en,65.93.198.140,djcurrieatdover@bell.net,15399530,000000124795234,5,4,"I have been trying since feb 23rd to Get performance I have spoken to approx 6 reps including 3 chats on the Internet re this service and was told it would be up and Running by 12 midnight on each occasion and finally got it installed yesterday by a very pleasant and caring bell technician. I am not happy with bell at all, I feel that we have received very poor service, I could have went elsewhere for my Internet service at half the price bell is charging, but I have been a  loyal bell customer for 39 years but I am starting to regret my decision. I am not impressed at all with the service that I have received.
Regards Jacueline Currie",1
356207,28-APR-12,27-APR-12,Tejaswvi,,en,184.146.69.33,jean.begin@sympatico.ca,15422398,000000124858342,5,4,Why do you send E mails when its the internet thats not working? If I didn't have a stick I wouldn't even get it.,2
356208,28-APR-12,27-APR-12,Siobhan,,fr,88.166.184.218,gaspel45@sympatico.ca,15421174,000000124846042,5,5,"Rien,vu que ma satisfaction est totale",4
356209,28-APR-12,26-APR-12,Deepika,,en,64.229.120.123,claire.williams@sympatico.ca,15407152,000000124837340,1,1,Everything,1
356210,28-APR-12,27-APR-12,Gilberto Jose,,en,69.158.78.142,mickeyshane@sympatico.ca,15424960,000000124857973,4,4,,4
356211,28-APR-12,27-APR-12,Samy,,fr,70.52.41.184,stm.claude@sympatico.ca,15427966,000000124851662,5,5,,4
356212,28-APR-12,27-APR-12,Arush,,en,69.158.94.80,pnewman@sympatico.ca,15426204,000000124847987,5,5,Could not improve on the service provided.,5
356213,28-APR-12,27-APR-12,Jalel Eddine,,fr,184.144.173.132,claude.charette@sympatico.ca,15419266,000000124844187,5,5,,4
356214,28-APR-12,27-APR-12,Nourmene,,fr,70.53.148.242,danielrousseau216@sympatico.ca,15419656,000000124848349,4,5,Qu'elle soit plus chaleureuse.....et moins pressée,5
356215,28-APR-12,27-APR-12,Zeineb,,fr,174.93.211.203,mimi500@sympatico.ca,15425028,000000124841896,5,,"j'ai fait plusieurs appels ce jour la. et une dame m'as réglé mon problème car j'ai reçu un courriel qui me dit que c'est vraiment réglé, mais les autres appels je ne sais pas, je vais le savoir a la prochaine facture.Que quand on téléphone  que la personne a qui on parle n'oublie pas de validé ce qu'elle écrit pour réglé le problèmes car souvent a l'appelle suivant on se rend compte que ce qu'on avait discuté au précédent appel n'as pas été validé car napparaît pas dans notre dossier.",4
356216,28-APR-12,27-APR-12,Nathan,,en,70.29.10.150,eboyce555@sympatico.ca,15420418,000000124847039,5,5,notify bell customers by email when their promotion date is about to expire so they can deal with it prior to expiration,5
356217,28-APR-12,27-APR-12,Mir,,en,70.27.235.92,artfair@sympatico.ca,15418108,000000124844658,5,5,Nothing,5
356218,28-APR-12,27-APR-12,Nisha,,en,67.70.200.230,jimajohnston@sympatico.ca,15422550,000000124846291,3,1,"After almost an hour with the Tech rep was unable to fix the problem but referred to a Senior Tech who is supposed to call today... 
 Last time I had a problem and was promised a callback the next day...no one cld.....",3
356219,28-APR-12,27-APR-12,Luis,,en,69.158.166.207,rkhowie2004@sympatico.ca,15426780,000000124842346,3,3,"The Problem I Had Was a Installed Program,Adobe Flash Player which Bell is not responsible.",5
356220,27-APR-12,26-APR-12,Temsu,,en,70.30.241.186,gt72par@sympatico.ca,15409390,000000124821539,5,4,nothing - he immediately understood my problem and resolved very efficiently ,4
356221,27-APR-12,26-APR-12,Kevin,,en,184.147.230.98,sandra153@sympatico.ca,15415194,000000124827736,4,4,,4
356222,27-APR-12,26-APR-12,Mitchell,,en,50.100.64.52,robert749@sympatico.ca,15414824,000000124822008,4,4,,4
356223,27-APR-12,26-APR-12,Corey,,fr,50.100.106.17,dcote_99@sympatico.ca,15407696,000000124818629,5,5,Un temps d'attente un peu plus court,5
356224,27-APR-12,24-APR-12,Mohamed,,fr,70.51.11.37,noris@sympatico.ca,15392272,000000124773995,3,4,,4
356225,27-APR-12,26-APR-12,Marouen,,fr,74.12.163.45,michel.decelles019@sympatico.ca,15412828,000000124828658,5,5,,5
356226,27-APR-12,23-APR-12,Aleem,,en,174.95.135.201,terryliam15@sympatico.ca,15381116,000000124765293,4,4,l have the same complant l alwas have not speaking englise l must say you are doing better l was able to understand a littel better.,4
356227,27-APR-12,26-APR-12,Luis,,en,70.31.113.33,bill.reed@bell.net,15406294,000000124818054,5,5,,4
356228,27-APR-12,26-APR-12,Sarra,,fr,184.144.209.113,marchambault@bell.net,15412290,000000124817059,5,5,,5
356229,27-APR-12,26-APR-12,Sonia,,fr,174.91.203.146,francois.teasdale@sympatico.ca,15408802,000000124820130,3,4,,5
356230,27-APR-12,26-APR-12,Donna,,en,70.26.37.179,johnl1000@bell.net,15410660,000000124826827,5,4,Nothing. Donna was wonderful!,4
356231,27-APR-12,23-APR-12,Brittany,,en,174.93.38.21,mandj.mcmullen@sympatico.ca,15375830,000000124756939,5,4,Everything was great - the represenative that took my call was very pleasant and knowledgeable.  The only suggestion would be a follow up call or email message indicating the speed upgrade was completed.  ,5
356728,28-APR-12,20-APR-12,Sajid,,en,174.89.101.227,aogbagiorghis@sympatico.ca,15347206,000000124686048,5,4,maintain quality service consistenly,5
356729,28-APR-12,27-APR-12,Souhir,,fr,70.30.173.187,brunolanglois@sympatico.ca,15418786,000000124856351,3,3,avoir un representant local,4
356730,28-APR-12,27-APR-12,Daniel,,en,174.89.110.246,bkharrison@bell.net,15418532,000000124841521,3,1,This is the 5th time I have called regarding this issue.  I just want it fixed.,2
356731,28-APR-12,27-APR-12,David,,en,74.15.138.56,cavrich@sympatico.ca,15419028,000000124843179,5,5,"

nothing",5
356732,28-APR-12,27-APR-12,Karla,,en,174.93.52.83,randolph.edmead@sympatico.ca,15426436,000000124857132,3,4,Don't know,5
356733,28-APR-12,24-APR-12,Jeff,,en,70.50.186.14,fshaugh@sympatico.ca,15386956,000000124771944,5,5,,5
356734,28-APR-12,27-APR-12,Andrea,,en,64.229.97.152,alex.vanderzand@sympatico.ca,15417772,000000124847395,5,5,,5
356735,28-APR-12,27-APR-12,Melvin,,en,174.88.207.127,deidra@sympatico.ca,15419880,000000124853610,5,4,,5
356736,28-APR-12,27-APR-12,Johanna,,en,184.147.33.181,lmcwbrown@sympatico.ca,15423942,000000124848668,3,4,,3
356737,28-APR-12,27-APR-12,Aquiles,,en,70.49.134.129,jlaughlin@sympatico.ca,15422596,000000124850919,3,1,Ensure that the Chat help technician who was recommended fixed the problem rather than assuming that I received appropriate action to fix the inaccurate account profile information.  I wasted total of about 2 hrs trying to rectify a bell problem.,2
356738,28-APR-12,27-APR-12,Merly,,en,174.95.131.241,sivsaak@sympatico.ca,15427640,000000124860784,5,5,with this call I can't think of anything,4
356739,28-APR-12,27-APR-12,Nathan,,en,74.12.40.216,l.gelder@sympatico.ca,15423518,000000124848275,5,5,In this particular instance nothing  In the past I have felt completely unhappy with Bell but I am happy with this service and with the rep Nathan ,4
356740,28-APR-12,27-APR-12,Eric,,en,184.151.61.94,jack.taylor3@sympatico.ca,15422140,000000124841105,5,3,"The call was regarding how do I keep my sympatico and my wife's bell.net email addresses now that I have taken out a Turbo Hub plan. I was bounced around different departments including Bell Loyalty before ending up in the correct dept which was Technical.
I had to go with a Turbo plan because here in Welland Ontario in my community Bell has no high speed service and I have only Bell dial up. I have been a Bell customer since 1967 and a bell internet customer probably close to 25 years. When we moved here to a new home in 2010 I had pre approved our Bell internet service and home phone we were told by Bell that our internet would just  lower than HS. But when the tech came into our home to set us up his quote to me was ""good luck the best you will get here is dial up""
On my jack.taylor3@sympatico.ca i have a very large folder list over 100 contacts and my wife has her address which is evelyn.taylor@bell.net so we are working with Bell to keep these addresses with the Turbo plan.
Bell Tech dept is working on this and told me they will be back to me by Tuesday May 1/12.
For the record when we puchased this new home in 2010 from Ballantry they offered free for one year Cogeco home phone,internet & cable tv, I declined it because I was a Bell customer. Then I got stuck with internet dial up.
Also for the record when I upgraded mt Bell iphone this week and purchased the Turbo Hub at the Bell Corporate store in the Pen Centre in 
St.Catharines, Ontario the staff were fantastic and very helpful. We had not experienced the same with the Bell store in the Seaway Mall in Welland.or the one on 4th ave St. Catharines. I found out these two are Dealer/franchise stores not corporate. Believe me there is a difference. From now on our Bell store of choice in the Niagara Region will be only the Pen Centre store.
Keeping our fingers crossed.
JT.",5
356741,28-APR-12,26-APR-12,Jill,,en,74.14.149.183,j_collard@sympatico.ca,15409966,000000124824834,5,5,,5
356742,28-APR-12,27-APR-12,Vineet,,en,70.52.176.136,murphy59@sympatico.ca,15425318,000000124861317,5,5,,5
356743,28-APR-12,27-APR-12,Yazhini,,en,65.94.122.238,overland.co@sympatico.ca,15425732,000000124852943,2,2,"The lady I spoke to was not quite understanding what my problem is/was.
She offered to check into the problem and said she will call back. Since I had to go to an appointment I advised her to call back at a later time. Specifically after 7:00 p.m. She said that's fine. However, someone called me almost immediately after we hung up and that person (man) never bothered to identify himself. He was very hard to understand. The number he called from was 416 310 7873. When I asked him what his nr is he said 416 806 1009. I am sure the fellow was NOT from Bell. I told him to call later and again some other guy called before it was agreed on. Again barely understandable and very patronizing - he just wants to help me solve the problem and also did not identify himself. I ended the conversation by saying that I don't think he is with Bell and that I shall complain about the treatment i got. Later today I shall once more call 310 SURF to see if my wireless connection can be fixed.
Thank you,
George Oberlander
b1vaiq44",3
356744,28-APR-12,27-APR-12,Ramzi,,fr,174.88.189.22,jocelynmoses@sympatico.ca,15422698,000000124851380,5,5,Que mon modem flambant neuf arrête de me lâcher!!! Je perds mon temps chaque fois! Heureusement le conseiller qui a répondu à mon appel était TRÈS compétent et cela a quand même été rapide. Malheureusement ce n'est pas toujours le cas!,3
356745,28-APR-12,27-APR-12,Rolando,,en,64.228.91.227,june_e@sympatico.ca,15423050,000000124847551,5,4,At the time I felt problem was resolved but then lost internet signal and had to call back.,3
356746,28-APR-12,19-APR-12,Methil,,en,174.92.79.66,dl.lamont@sympatico.ca,15338134,000000124665917,5,5,nothing,5
356747,25-APR-12,24-APR-12,Hency,,en,70.53.104.240,edawson@bell.net,15386315,000000124769252,4,5,answer phone sooner,4
356748,25-APR-12,22-APR-12,Ashwini,,en,70.24.247.68,shelley.steinbergreich@sympatico.ca,15364172,000000124725009,4,5,,5
356749,26-APR-12,25-APR-12,Asra,,en,70.51.97.137,jules53@sympatico.ca,15402672,000000124799315,5,5,No issues to improve on.,5
356750,26-APR-12,25-APR-12,Hemanth Kumar,,en,69.158.144.211,alivo@sympatico.ca,15397070,000000124804412,5,5,tHE ONE PROBLEM IS THE FOREIGN ACCENT.  wE HAVE TO KEEP ASKING THEM TO REPEAT.  iS THERE NOT ANYONE WHOSE FIRST LANGUAGE IS ENGLISH?,4
356751,26-APR-12,25-APR-12,Uzair,,en,65.92.173.139,jack.ann@sympatico.ca,15401680,000000124808041,5,5,,5
356752,26-APR-12,25-APR-12,Houda,,fr,174.93.189.134,jeannotgagnon@bell.net,15402042,000000124809138,5,5,,4
356753,26-APR-12,22-APR-12,Nizar,,fr,76.64.240.154,mariodelisle@sympatico.ca,15362216,000000124724708,5,5,rien,5
356754,26-APR-12,24-APR-12,Ivan,,en,70.26.77.233,polegri@sympatico.ca,15392966,000000124779000,4,3,the fees for internet are too high,3
356755,26-APR-12,26-APR-12,,,en,184.146.130.219,,,,1,3,The thing you guys should have done better is to stop screwing up our internet and phone. Its the second time this month that we've had trouble with you guys!,1
356756,26-APR-12,25-APR-12,Kristen,,en,69.157.39.250,ds.offenbacher@sympatico.ca,15399738,000000124806489,4,4,,3
357276,26-APR-12,25-APR-12,Stephanie,,en,129.33.202.164,hanula@sympatico.ca,15401186,000000124796336,5,5,,4
357277,26-APR-12,25-APR-12,Katrina,,fr,69.159.161.106,lemire.jacques@sympatico.ca,15403406,000000124796269,1,1,"En février dernier, une entente étaient convenue avec votre représentant visant des rabais sur ma facturation, mais cette entente n'a pas été respectés. Ce qui me forcera a quitter Bell au cours des 2 prochains mois.",1
357278,26-APR-12,18-APR-12,Visakan,,en,174.88.22.121,lorimainer@sympatico.ca,15329562,000000124642065,1,1,"The call took too long, and the issue was not resolved.",1
357279,26-APR-12,25-APR-12,Ivette,,en,76.67.122.8,jim.cooney@sympatico.ca,15402208,000000124807167,5,3,,4
357280,26-APR-12,25-APR-12,Sean,,en,174.92.83.143,dougdietrich@sympatico.ca,15399674,000000124794179,4,3,"It take a long time to speak to a live person, you are famous for your recordings and putting customers on hold",3
357281,26-APR-12,25-APR-12,Mary,,en,76.64.128.240,jmspalding@bell.net,15402316,000000124807000,1,1,"Lots of problems with billing and then on hold and transferred to several agents. Took up tons of my time and stil not resovlved! Extrememtly frustrated!!!
",1
357282,26-APR-12,25-APR-12,Ajay,,en,184.147.35.16,megangolden@sympatico.ca,15404490,000000124801145,4,4,,5
357283,26-APR-12,25-APR-12,Catherine,,en,70.49.169.169,bsmedley@sympatico.ca,15398182,000000124796422,5,5,Not having had to go through so many people/stages to get to the right person.,3
357284,26-APR-12,25-APR-12,Alvaro,,en,70.26.82.43,glenn.r@sympatico.ca,15400910,000000124798482,4,3,not quite sure ,4
357285,26-APR-12,25-APR-12,Oscar Ernesto,,en,64.231.18.188,adamson.g@sympatico.ca,15396848,000000124794343,5,5,,4
357286,26-APR-12,25-APR-12,Manindra Velpula,,en,174.95.134.13,ma.duchnicki@sympatico.ca,15403900,000000124793669,5,5,Nothing - the problem was resolved in a timely manner.,5
357287,26-APR-12,25-APR-12,Shaik Rameez,,en,70.55.29.49,joanwalters@sympatico.ca,15402356,000000124793832,4,4,I find it hard sometimes to follow the instructions.  So the person on the other end has to have patience.,4
357288,26-APR-12,25-APR-12,Mustapha,,fr,174.95.227.232,mary.nematalla@bell.net,15404318,000000124797813,4,4,,5
357289,26-APR-12,25-APR-12,Denise,,en,184.147.179.41,jgreer6791@sympatico.ca,15402170,000000124795897,4,4,Remind the customer to change their screen name (name that is attached to email address) to their preference.,4
357290,26-APR-12,25-APR-12,Divya,,en,207.164.79.58,italyooo@sympatico.ca,15401592,000000124807503,4,4,,5
357291,26-APR-12,25-APR-12,Rosa Maria,,en,74.12.121.191,bobandjean56@bell.net,15397970,000000124813220,5,4,I would have liked to know the expected wait time when I called in.  I was about to give up just before Rosa answered.,4
357292,26-APR-12,25-APR-12,Mohamed Hedi,,fr,76.69.175.185,jcmorand@sympatico.ca,15401944,000000124796780,5,5,,5
357293,26-APR-12,25-APR-12,Sahali,,fr,184.144.190.128,jgsaucier@bell.net,15402174,000000124807841,4,4,,4
357294,26-APR-12,25-APR-12,Oscar Ernesto,,en,70.29.81.46,brian.mcinerney@sympatico.ca,15398092,000000124795774,5,5,,4
357295,26-APR-12,25-APR-12,Abid,,en,65.95.197.41,mjorton@sympatico.ca,15404850,000000124803694,4,4,I had difficulty with accent of the service rep.,5
357296,26-APR-12,22-APR-12,Arun,,en,65.95.173.248,stoneempey@sympatico.ca,15364462,000000124726192,5,4,,4
357297,26-APR-12,25-APR-12,Aprajit,,en,70.50.179.107,jssmartin@bell.net,15402624,000000124795386,5,5,,4
357298,26-APR-12,25-APR-12,Joseph,,en,74.15.59.73,maureenm1@sympatico.ca,15404388,000000124796073,5,5,"Make sure Bell  has all  of their plans  in place,  instead   of  changing  them,  I  had  already  registered for my  Bell  Bill,  then  was  frustrated  when  my  passwod would not work and  had  to change  it  again, due  to Bell's mistake.",3
357299,26-APR-12,25-APR-12,Lilian,,en,70.49.41.145,albertlapierre@sympatico.ca,15397004,000000124799470,3,4,"For one thing, your ""techies"" could be a little better trained, I spoke with a few of them for close to 2 hrs on the same call.  They were trying to resolve my issue and it appeared to me as if they were not on the same page as regards resolving my problem  Also, the 3rd  person I spoke to passed me over to someone in the replacement dept.  That person had no record of my having Dish Care coverage.  Very frustrating as I have had it since I moved here.  I was told someone would call me in 2 or 3 days to discuss this.  Not a satisfactory answer!  I hung up and called your billing dept. who in turn assured me that, yes of course I had Dish Care coverage and he then proceeded to take care of my problem satisfactorily.  I had to take my own initiative to get satisfaction and persue direct contact with a totally different dept.  That should not have had to happen.  It's not the end of the world, but still, good customer service should be a priority, especially when one has been a Bell customer for 50 years, one expects  better, that's all.  My time is as valuable as Bell's is, and close to 2 hrs spent on the phone for an UNRESOLVED problem is not good P.R. for Bell.  I'm seriously considering going to another provider, this is not the first time it's happened throughout the years.  Good God, with all the tech. advances Bell has had, you'd think things would get better.  Anyhow, I've vented enough for now, just know that sometimes it's very frustrating having to deal with Bell, (yours is not the only company that frustrates customers, it's the way of the ""modern"" world).  We all know what to expect when dealing with support services, sometimes it's good, most times it's not.  Amen!!!!",3
357300,26-APR-12,23-APR-12,Luis,,en,184.147.117.50,misra@sympatico.ca,15376900,000000124737958,3,2,"I am not sure, Why this sitution has arise anyway?",3
357301,26-APR-12,25-APR-12,Houssemeddine,,fr,76.65.151.40,mapatoine@sympatico.ca,15404034,000000124814582,5,5,"J'ai parlé à Houssemeddine (833636) no XZ988 qui était le 5e technicien auquel je parlais. Enfin, il a compris le problème trouvé la cause et trouvé la solution. Dison que vous avez un problème avec le moteur de recherches BING. ",4
357302,26-APR-12,24-APR-12,Ashley,,en,65.94.122.188,michael.gawargy@sympatico.ca,15391476,000000124772409,5,5,"Bell pricing is still higher than competitor.  Many other options to switch to but customer rep was very good/understanding in meeting our needs & succeeded in keeping us for 1 more yr.  Would be nice if we don't have to go through price increase yearly & lenghthy phone calls.  We've been with Bell for over 20yrs, Bell should have some recognition for loyal customers.  Otherwise there is no incentive to stay with you with so much competition out there.  Customer rep was very good but Bell service is questionable, therefore we may or may not recommend Bell to others.",3
357303,26-APR-12,25-APR-12,Naziha,,fr,70.26.231.66,damoursr@bell.net,15399050,000000124801909,5,5,il ny avait rien a faire tout était correct,5
357304,26-APR-12,25-APR-12,Pascal,,fr,174.93.145.121,hsmith001@sympatico.ca,15401416,000000124807432,5,5,Pascal a répondu a tous mes attente merci,5
357305,26-APR-12,23-APR-12,Leila,,fr,70.29.199.124,bjulien45@sympatico.ca,15367422,000000124758060,5,3,,4
357795,25-APR-12,24-APR-12,Wayne,,en,174.89.235.123,pcarvery@sympatico.ca,15392690,000000124775791,5,4,i thinha the company should mke sure things offered are real i have 7 services with bell an hopefully wt i wa offered this time is real Wayne wa very helpful. i had called earlier in the day and the agent hung up the phone . i will not tolerate another error on my bill next tinme i will bringing all 7 services to the competion.thank wayne because he is the reason im staying with bell.,3
357796,25-APR-12,24-APR-12,Stedman,,en,204.101.237.139,len666@bell.net,15390118,000000124785129,5,5,,5
357797,25-APR-12,24-APR-12,Patrick,,en,67.70.59.151,bselkirk@sympatico.ca,15384450,000000124774178,5,5,nothing,5
357798,25-APR-12,23-APR-12,Catherine,,en,70.26.124.219,charlyn1@sympatico.ca,15368330,000000124738483,5,5,,5
357799,25-APR-12,24-APR-12,John,,en,70.27.28.155,eattolive@sympatico.ca,15386294,000000124791779,5,5,,5
357800,25-APR-12,23-APR-12,Rajni,,en,70.30.35.116,howarg@sympatico.ca,15372248,000000124744207,2,2,I was informed that your system was down and she could not help me at that time.  She did put me back in the queue to talk to someone else. ,4
357801,25-APR-12,23-APR-12,Carolina,,en,70.30.35.116,howarg@sympatico.ca,15372250,000000124743819,4,3,,4
357802,25-APR-12,23-APR-12,Houssem,,fr,70.51.5.84,boblobou@bell.net,15367550,000000124748736,4,4,,5
357803,25-APR-12,23-APR-12,Slah,,fr,184.146.249.159,caouetm@sympatico.ca,15367934,000000124763151,3,4,"Le jeune homme était hautain il m'a prit pour une conne. Je n'ai vraiment pas apprécié.
Si j'appelle c'est que j'ai besoin d'aide et que je ne connais pas vraiment les termes des ordinateurs.
Alors ce n'était probablement pas une bonne journée pour lui et pour moi.
merci et bonne journée",4
357804,25-APR-12,22-APR-12,Leila,,fr,174.92.238.149,l.desrochers@sympatico.ca,15361522,000000124725394,4,4,,5
357805,25-APR-12,24-APR-12,Linda,,en,207.164.79.30,butler.mech@sympatico.ca,15384480,000000124788362,5,5,Nothing I was very impressed,5
357806,25-APR-12,24-APR-12,Gregorio,,en,65.94.200.226,pmchaput@sympatico.ca,15392948,000000124781615,5,5,Nothing,4
357807,25-APR-12,20-APR-12,Ayesha,,en,70.53.5.102,m.pedwell@sympatico.ca,15352766,000000124705784,4,5,Less time spent on hold,4
357808,25-APR-12,24-APR-12,Leslie,,en,69.158.179.69,loisjackson@sympatico.ca,15390328,000000124773941,1,1,"As a longtime client of Bell, we were hoping for either an answer to the overages on our internet (which are completely impossible) or a value added offer to help us feel like Bell cares.",1
357809,25-APR-12,24-APR-12,Juliio,,en,184.147.170.16,l.veroba@sympatico.ca,15389906,000000124790992,5,5,Nothing,5
357810,25-APR-12,24-APR-12,Alex,,en,64.229.76.247,mwhitson@bell.net,15392030,000000124775511,5,4,,5
357811,25-APR-12,20-APR-12,Andrea,,en,209.91.163.92,dlx2dlss@sympatico.ca,15349118,000000124697855,4,4,"This was my second call, the first call I got a representative that could not speak english well enough to be understood and would not transfer me to a Canadian representative. Said did not know Canada. I hung up and called right away again and got Andrea. She did well.You need to make sure anyone that has english as a second language speaks clearly and also has the ability to transfer calls to a more appropriate or requested representative.",4
357812,25-APR-12,24-APR-12,Denys,,en,184.145.77.13,GordanierSP@sympatico.ca,15382626,000000124789668,4,4,was surprised at how quickly modem was delivered. arived this morning not 2-3 days as was informed. Very nice thanks,4
357813,25-APR-12,23-APR-12,Iris,,en,174.92.112.154,michelle_nichols@sympatico.ca,15376726,000000124748502,1,1,"Not have me do the same thing to try to rectify the situation 7 times.

Offer suggestions re connecting a cable to my laptop so I would have internet.",1
357814,25-APR-12,24-APR-12,Robert,,en,66.135.98.67,laurel@sympatico.ca,15390022,000000124780268,2,1,"Consistent experience between tier 1 and tier 2 support;  Tier 2 support dismissed Tier 1 supports assessment of the situation.  Tier 2 did not portray a sense of professionalism expected of Bell.  Tier 1 support suggested that the problem was with the CO, Tier 2 said it was definitely not a CO issue.  Ultimately the problem remains.",1
357815,25-APR-12,24-APR-12,Alex,,en,65.94.123.163,bethallan@sympatico.ca,15384058,000000124780281,5,4,Nothing. Alex did a great job in resolving my connection issue,4
357816,25-APR-12,24-APR-12,Bedre,,en,50.100.189.126,sgasner@sympatico.ca,15394329,000000124788062,1,1,"My responses to the survey questions are based on the 1st rep that I spoke to. My concerns were not resolved because she  did not have the authority to do so. This also applies to the supervisor and the manager. I did not get partial satisfaction until I spoke to the loyalty dept and Josh did manage to satisfy one concern that of my charger cable. The other one of the insurance premiums of $4/mo and a possible $150 deductible in the event of a new phone was not resolved until I received a call later in the day from Ravi.
Bell urgently needs to improve the authority of your lower levels who deal with your clients to be able to make decisions, for example giving me a new cable for a charger that failed twice in 22 months without a 1 hr phone call and 4 or 5 bell personnel.

Stan Gasner 416-432-1364",1
357817,25-APR-12,24-APR-12,Vijay,,en,50.101.141.154,tourville22@bell.net,15395528,000000124784346,5,5,make all three service into one not 3 different departments..,5
357818,25-APR-12,24-APR-12,Samuel,,en,70.53.74.136,RayWalker79@sympatico.ca,15382770,000000124769689,4,4,,4
357819,25-APR-12,22-APR-12,Aswathy,,en,70.31.61.5,mike.whalen@sympatico.ca,15362584,000000124735693,5,5,Everything was great,5
357820,25-APR-12,22-APR-12,Estephania,,en,74.14.155.142,cathymagermans@bell.net,15358494,000000124733644,4,4,,5
357821,25-APR-12,23-APR-12,Luis,,en,69.157.63.30,hellk@bell.net,15372060,000000124759054,3,3,Someone who speaks English,2
357822,25-APR-12,23-APR-12,Adel,,fr,70.52.76.94,gaetanlevac@bell.net,15371082,000000124758033,5,4,,4
357823,25-APR-12,23-APR-12,Houssemeddine,,fr,70.52.76.94,gaetanlevac@bell.net,15371084,000000124765126,5,4,,3
357824,25-APR-12,24-APR-12,Joseph,,en,174.88.77.79,shea.fam@sympatico.ca,15394386,000000124783819,5,5,,5
357825,25-APR-12,24-APR-12,Melvin,,en,69.158.133.200,j.m.vanessen@sympatico.ca,15388216,000000124771763,5,3,,5
357826,25-APR-12,24-APR-12,Wayne,,en,69.158.133.200,j.m.vanessen@sympatico.ca,15388218,000000124772775,5,3,needed more work on the program.,5
357827,28-APR-12,27-APR-12,Hemavathi,,en,65.93.34.67,bboekestyn@sympatico.ca,15418310,000000124840311,1,2,Give me a couple of months free internet for all the problems I've had with it in the last 2 months.,2
357828,28-APR-12,26-APR-12,Zishan,,en,70.51.219.230,rayondesoleil03@sympatico.ca,15414458,000000124822303,5,5,,4
357829,28-APR-12,23-APR-12,Zohra,,fr,76.69.177.107,raymond.beaumont@sympatico.ca,15378800,000000124747404,4,4,un personel qui parlent bien francais,4
357830,28-APR-12,27-APR-12,Marc,,fr,174.94.78.94,marieandreepoirier@sympatico.ca,15424452,000000124851112,5,5,rien,5
357831,28-APR-12,27-APR-12,Jose,,en,70.55.46.231,acornltd@sympatico.ca,15417590,000000124846806,5,5,,5
356232,27-APR-12,26-APR-12,Pascal,,fr,69.157.136.212,lamoujplo@sympatico.ca,15411374,000000124827900,4,4,"S'il n'y avait pas eu absence de notes pour une transaction précédente, il n'y aurait pas eu besoin de cette intervention.",4
356233,27-APR-12,26-APR-12,Xenia,,en,65.93.163.93,ylachance3@sympatico.ca,15417030,000000124831230,5,5,,5
356234,27-APR-12,26-APR-12,Andrew,,en,74.12.233.255,frank.gorog@sympatico.ca,15408812,000000124817653,1,1,"I called to talk with a supervisor. The clerk said none were available, and one would call me. No one has called back. I called because a few days ago my internet was very slow and they opened ref#124693647. I wanter to tell the supervisor that my internet was still slow,ping 952ms, 0.19 MBPS download, 0.13 MBPS upload.",1
356235,27-APR-12,26-APR-12,Philip,,en,76.69.206.227,allan043@sympatico.ca,15405496,000000124826221,5,3,"I think you are doing all you can for my problem, someone seems to be hacking into my usage on the internett and you are trying to stop it.  And the good thing is you realize it is not me and I have to pay the extra money. I would not be able to sleep at night if you would not be dealing with the problem.",5
356236,27-APR-12,24-APR-12,Luis,,en,174.92.35.227,martonwhitby@sympatico.ca,15391100,000000124790004,4,2,"My computer was hacked & my email address was misused. Although I was given a new access code by your rep; my email a/c was blocked shortly after. I asked for yet another code, it was emailed into my blocked inbox & I had to phone for one more. Total: 3 email acces codes in as many days ",4
356237,27-APR-12,22-APR-12,Ali,,fr,67.68.222.230,deniscourcelles@bell.net,15359156,000000124726244,4,4,,5
356238,27-APR-12,26-APR-12,Uzair,,en,70.48.167.108,lplevesque@bell.net,15411912,000000124825269,4,,"can say only---that some of your people-do not understand my requests. however, after i had phoned at leased 3-three times- i was able---and was assureed by e-mail that the problem was solved.now-i await the arrival of a new remote.  not to worry--the last rep. (DIANE) WAS TOTALLY ON TOP. and the rep before did her job to the max-i wiil get back to you when the remote is in my wife's hand and everything will be hunky dory..",4
356239,27-APR-12,26-APR-12,Zoubeir,,fr,67.71.68.121,nicole000@sympatico.ca,15413442,000000124829789,5,5,,5
356240,27-APR-12,26-APR-12,Aswathy,,en,70.29.57.180,re.lax@sympatico.ca,15414512,000000124838418,1,1,"After having a bad experience with a previous technician, I tried calling again hoping someone else could resolve my issue. This technician told me something completely different than the 1st, but the advice still did not sound correct. She told me I would need to uninstall and reinstall my Outlook when the error message said I needed an ""inbox repair tool"". When I asked her to help me with the inbox repair tool she said she didn't know how and the only way she knew of was to reinstall the whole program. I ended the call and called Microsoft who resolved my issue within 5 minutes. I would have preferred the technician tell me to call Microsoft than to give me bad advice. Microsoft said reinstalling Outlook would NOT have resolved the issue.",1
356241,27-APR-12,24-APR-12,Shakeel,,en,69.159.85.43,jdknight@bell.net,15388528,000000124770107,5,5,,5
356242,27-APR-12,26-APR-12,Nayeem,,fr,70.24.233.19,carole.mccarthy@sympatico.ca,15406812,000000124836962,5,5,"Nayeem a été poli, patient et a fait le suivi du problème jusqu'à la résolution du problème.",5
356243,27-APR-12,26-APR-12,Patrick,,fr,142.85.5.37,jose.fafard@sympatico.ca,15410702,000000124825120,3,3,"On indique à mon dossier que j`ai la télé Fibe depuis juillet 2011, ce qui n`est pas vrai et j`ai des problèmes de façon régulière. Pourquoi vos dossiers ne sont pas à jour?
Je dois avoir fais 25 appels depuis juillet pour ce problème !!!",3
356244,27-APR-12,26-APR-12,Omar,,en,76.70.82.75,jhaight1@sympatico.ca,15410410,000000124825126,5,5,nil,5
356245,27-APR-12,24-APR-12,Snehalatha,,en,174.89.65.4,murray.eckstein@sympatico.ca,15392008,000000124780332,3,2,The lady I was talking to said she would phone me after 3:00pm on Apr. 26 with the resolved problem. I have not heard from her as of yet.,4
356246,27-APR-12,26-APR-12,Henry,,en,174.94.40.168,gilbert.wood@sympatico.ca,15409182,000000124828446,5,5,I would rather be helped by a Canadian,4
356247,27-APR-12,14-APR-12,David,,en,64.229.186.248,j.warren828@bell.net,15281606,000000124561967,2,3,not turn off my conection in the first place,1
356248,27-APR-12,26-APR-12,Ahmed,,fr,69.156.161.3,pethel@sympatico.ca,15413996,000000124824320,5,5,rien,5
356249,27-APR-12,26-APR-12,Edgar,,en,198.103.167.20,saumurdubois@sympatico.ca,15415279,000000124835442,4,4,,4
356250,27-APR-12,26-APR-12,Snehalatha,,en,76.64.134.13,705jaycee@bell.net,15404896,000000124817470,5,5,"Absolutely nothing - Snehalatha promised a follow up at a mutual specific time - and I was delayed by traffic - she then (obviously) delegated two other agents to do the follow up on her behalf.

I am very impressed.",5
356251,27-APR-12,26-APR-12,Patrick,,fr,70.26.222.217,micheproteau@sympatico.ca,15412884,000000124824758,5,4,tout est vraiment réussi  Merci ,5
356252,27-APR-12,26-APR-12,Marouen,,fr,174.91.254.47,nicole.daigno40@sympatico.ca,15413430,000000124835693,5,4,J'avais de la misere a comprendre quelque fois son francais.,4
356253,27-APR-12,26-APR-12,Nejib,,fr,206.172.0.205,rogerstl@sympatico.ca,15414898,000000124816625,5,5,,5
356254,29-APR-12,28-APR-12,Vijay,,en,69.158.130.234,rondarlow@sympatico.ca,15434851,000000124873648,5,4,Vijay had extreme patience in dealing with my concerns of internet speed.  He shared several tips that will help me in the future.  I appreciate his efforts and have nothing negative about this experience.,3
356255,29-APR-12,28-APR-12,Dheeraj,,en,184.144.130.145,kaycees@sympatico.ca,15432359,000000124863017,5,5,Nothing. Dheeraj was quite polite and patient and resolved my problem very quickly.,5
356256,29-APR-12,24-APR-12,Luis,,en,76.67.105.162,mbwatts26@bell.net,15391270,000000124788031,3,4,,3
356257,29-APR-12,28-APR-12,Med nejib,,fr,70.48.77.37,lmoureaux@sympatico.ca,15432847,000000124874012,4,5,,4
356258,29-APR-12,28-APR-12,Hssen,,fr,174.93.189.141,manon286@sympatico.ca,15433141,000000124875872,4,5,aucun,4
356259,29-APR-12,28-APR-12,Daniella,,en,65.94.89.84,jimlemire@bell.net,15431887,000000124875846,5,5,,5
356260,29-APR-12,28-APR-12,Nader,,fr,69.156.9.52,lady10@bell.net,15432587,000000124864256,5,5,,5
356261,29-APR-12,28-APR-12,Aymen,,fr,184.145.157.30,theoroy@bell.net,15435901,000000124863487,5,4,,4
356262,29-APR-12,28-APR-12,Mohamed Ali,,fr,70.24.237.87,lafondray@sympatico.ca,15432591,000000124870477,5,5,C'était un problème plus tôt mineur. Alors ça n'a pas été compliqué et tout c'est bien régler.,4
356263,29-APR-12,28-APR-12,Alonia,,en,174.92.115.184,randlcipp@bell.net,15434517,000000124865490,5,5,No,5
356264,29-APR-12,28-APR-12,Hector,,en,184.144.73.149,leighfield@sympatico.ca,15432723,000000124870407,5,5,,4
356265,29-APR-12,28-APR-12,Ilona,,fr,70.48.139.38,pepere01@sympatico.ca,15434311,000000124869133,5,5,,5
356266,29-APR-12,28-APR-12,Houcem,,fr,76.69.172.79,yvon.thibaudeau@sympatico.ca,15436511,000000124871369,5,5,,5
356757,26-APR-12,25-APR-12,Marco,,en,70.49.4.132,chris105@sympatico.ca,15398642,000000124813952,5,5,nothing,5
356758,26-APR-12,24-APR-12,Luis,,en,204.138.111.18,craber@bell.net,15385238,000000124789261,2,1,My Internet was down.  I had already spent over an hour on the phone with two of your tech people who either didn't know of the upgrade or didn't tell me about it.  I then got a call from a different Bell Tec who advised that the upgrades were happening and they wanted to schedule a tech to come out to ensure it worked ok after they did the upgrade at teh very same time the other department was sending a tech out to fix my not working internet.  When the one tech showed up (and only one did show up) it was determined that in fact something had been done in the Bell box to my Bell line that rendered my internet inoperable.,3
356759,26-APR-12,25-APR-12,Padmanaban,,en,70.48.1.196,JOHNCROOK@sympatico.ca,15396546,000000124813753,4,4,Nice helper.  He was more relaxed and natural than many others I have dealt with.   Thanks.,4
356760,26-APR-12,20-APR-12,Martin,,fr,70.29.141.38,catcsh@bell.net,15348056,000000124685265,5,4,"I shouldn't have experienced the problem in the first place (of course that's just my opinion!) and I think that it would help imensily if there was some sort of explanation on your behave as to why I experience repeated problems of this nature (whether they be technically difficulties with your network or other) I definitely believe just having that answer (whether i understand it or not!) would make me much less frustrated with your internet service, or lack there of, and especially more understanding overall. thank you for your time. ",3
356761,26-APR-12,25-APR-12,Carmen,,en,207.164.79.42,hmevans@sympatico.ca,15401372,000000124799440,5,4,,4
356762,26-APR-12,25-APR-12,Robbie,,en,207.164.79.42,hmevans@sympatico.ca,15401374,000000124799456,4,5,,4
356763,26-APR-12,24-APR-12,Julio,,en,174.95.206.76,b.frodsham@sympatico.ca,15383792,000000124787850,4,4,,4
356764,26-APR-12,25-APR-12,Oscar,,en,74.12.17.156,l.anning@sympatico.ca,15403134,000000124808433,1,1,"More knowledge of the system. Spent about 1 hour with the aqgent. He deleted all my history, causing me to contact several clients to establish identification. A total mess & still not totally functional.",1
356765,26-APR-12,25-APR-12,Henry,,en,174.95.56.131,ldleeder@sympatico.ca,15403344,000000124802129,5,5,,5
356766,27-APR-12,26-APR-12,Nancy,,en,76.68.5.194,abalkou@bell.net,15405210,000000124829718,5,5,I was on hold initially 52 minutes at which point I hung up and dialled in to a different dept. to eventually reach customer service. The second call took about 10 minutes to resolve my problem. I also signed up for e-billing to avoid the $2 charge which I think is outrageous. You are charging only your internet customers the $2 which almost makes me want to switch to Rogers for my internet service just to avoid the $2. But I'm sure you'd point out I'd lose my $5 bundle so you've got me there.,
356767,27-APR-12,26-APR-12,Susy,,en,174.95.17.33,margo27@sympatico.ca,15412312,000000124822488,5,5,nothing,5
356768,27-APR-12,26-APR-12,Rene Jose,,en,70.53.34.113,nimelman@sympatico.ca,15413468,000000124831604,4,4,,4
356769,27-APR-12,26-APR-12,Aprajit,,en,70.51.217.208,gaston.laforge@sympatico.ca,15408982,000000124832276,5,5,Nothing,5
356770,27-APR-12,26-APR-12,Kate,,en,70.29.15.65,lbright@sympatico.ca,15411504,000000124824696,5,5,Nothing the girl was polite and very helpful.,5
356771,27-APR-12,26-APR-12,Henry,,en,174.89.61.221,jackm1@sympatico.ca,15410010,000000124826611,3,3,"The simplified registration was not simple and required assistance from your Internet group.  The email address, which was prefilled by Bell was not recognized as valid.  Very frustrating.",3
356772,27-APR-12,26-APR-12,Srinivasan,,en,65.95.169.143,shone@bell.net,15415502,000000124826237,1,1,Got me to the right person without being tranferred 4 times.,1
356773,27-APR-12,26-APR-12,Matthew,,en,65.95.169.143,shone@bell.net,15415500,000000124827155,3,3,"When I finalled talked to Matt in customer retention - he was able to resolve. He was the 4th person - a waste of 45 minutes of my time.
",3
356774,27-APR-12,26-APR-12,Joseph,,en,184.144.232.181,jack.morales@sympatico.ca,15410000,000000124821270,5,5,"I thanks Joseph for the effort he make to tray and undestand me, Rosa Morales!!!!!!!!!!",5
356775,27-APR-12,26-APR-12,Amine,,fr,70.30.216.110,j.petitpas@sympatico.ca,15409952,000000124820508,4,4,,4
356776,27-APR-12,25-APR-12,Divya,,en,70.24.1.39,dmteed@sympatico.ca,15399564,000000124801168,5,4,Informed me the printer would not communicate with the new modem without some modifications to the printer/computer.,5
356777,27-APR-12,26-APR-12,Naveen,,en,216.211.28.45,dehoffman@sympatico.ca,15407780,000000124834306,5,4,,5
356778,27-APR-12,26-APR-12,Richard,,en,64.229.87.152,dc.elliott072@sympatico.ca,15407676,000000124818777,4,4,,5
356779,27-APR-12,26-APR-12,Aroua,,fr,70.26.199.196,lessard.c@sympatico.ca,15411616,000000124818430,4,4,C'est correct,4
356780,27-APR-12,26-APR-12,Rosa Maria,,en,70.24.162.211,dougdies@sympatico.ca,15408094,000000124827548,4,4,"I originally  contacted Mybell to get a clarification regarding my profile.I got no where and unable to contact anyone for help.I never should have agreed to having my statement sent to me by email .I have been 60 years with Bell ,I have the bundle,but a soon as Rogers gets high speed at my cottage I wiil seriously consider them .In the past I have had problems with Bell billing charged for items I do not have etc.I pay my bill on time ,and have done so since 1954 ,Bell's service worries me .Your statement I always check carefully each month for possible errors .To get a solution for a problem with Bell is always a challenge .",1
356781,27-APR-12,26-APR-12,Med Anouar,,fr,70.49.115.73,va2ls@sympatico.ca,15416550,000000124834189,1,1,Avoir des personnes qui sont capable de dire autre chose que ' on regardr celà ' je comprends M. X '  Je vous comprends M. X,2
356782,27-APR-12,26-APR-12,Elsy,,en,76.67.117.63,sparkey.home@sympatico.ca,15415696,000000124829075,4,3,NOTHING,4
356783,27-APR-12,26-APR-12,Elizabeth,,en,184.147.54.74,p.ponsford@sympatico.ca,15413686,000000124837126,5,5,,5
356784,27-APR-12,26-APR-12,Anne,,en,70.26.51.34,ddjk@bell.net,15407722,000000124822128,5,5,"Nothing. In all the time I have been using
technical support,I have not encountered such a knowledgeable friendly patient individual. ",5
356785,27-APR-12,26-APR-12,Jenette,,en,74.12.119.178,izandstra@sympatico.ca,15409914,000000124820941,5,4,,4
356786,27-APR-12,26-APR-12,Sonia,,fr,76.71.238.53,raymond.dion5@sympatico.ca,15414454,000000124821760,5,5,,5
356787,27-APR-12,26-APR-12,David,,en,64.231.67.207,muppy@bell.net,15413256,000000124826572,5,5,nothing,4
356788,27-APR-12,26-APR-12,Martina,,fr,70.51.28.160,luchen01@sympatico.ca,15411948,000000124820780,2,1,Avoir des agents qui parlent l'anglais que l'on comprend et qui nous comprennent. L'agent féminin qui a pris non appel ne semlait pas me comprendre.,4
356789,27-APR-12,25-APR-12,Mohamed,,fr,70.24.179.146,belisle27@sympatico.ca,15397746,000000124794786,5,5,,5
356790,27-APR-12,26-APR-12,John,,en,76.69.10.186,gail017@sympatico.ca,15408936,000000124829211,4,4,,3
357306,25-APR-12,22-APR-12,Moses,,en,70.52.144.146,realsweet@sympatico.ca,15363518,000000124734102,3,3,"In order to have improved my recent experience, it would have been more beneficial to both of us, less time-consuming to both of us, and less frustrating for me if a more experienced technician had been provided to me.  I thought I was getting the services of a technician, not a customer care representative.  I will have to contact Bell, in the next few days, when I am able to, in order to correct some of the issues/errors that were created.

In reference to Moses' customer service, he was definitely very nice, patient, and kind, just not knowledgeable enough.  We were on the telephone for quite a few hours.  He was also kind enough to contact me at approx. 10:00 p.m. to find out if it was all working well.  At the time, I thought it was, however, I've noticed that there are issues that need to be resolved.",2
357307,25-APR-12,24-APR-12,Gregorio,,en,184.151.114.126,dmc.gmc@sympatico.ca,15385976,000000124784373,2,2,"Make  replacement part available at you outlet stores like your competitor does so that  the customer can chose to pick it up instead of waiting 5-7 days , or better yet have a service tech drop one off , because  I'm sure that you do not make new customers wait 5-7 days after the tech set up there internet.",1
357308,25-APR-12,20-APR-12,Khan,,en,64.228.67.49,mariacal@sympatico.ca,15353006,000000124688694,4,4,It would have been better if my internet service had not been interrupted when I moved on April 18. I was three days without it.,4
357309,25-APR-12,24-APR-12,Imen,,fr,174.88.87.185,gerald.blaney@bell.net,15387246,000000124777841,5,5,le service est d'une satisfaction totale,5
357310,25-APR-12,24-APR-12,Eduardo,,en,65.95.49.45,simpson_43@sympatico.ca,15394490,000000124791724,5,5,"I would just like to  say that Eduardo's level of English was terrific, and that is very important in terms of customer satisfaction. So you could not improve  on it, but I just want you to know the significance of that level of communication and how much it meant to me.",5
357311,27-APR-12,26-APR-12,Nejib,,fr,70.53.237.27,mariette.lepage@sympatico.ca,15412376,000000124819778,4,4,Améliorer l'entendement et la compréhension de ce qui est dit Difficulté a saisir les explications à cause de l'accent,5
357312,27-APR-12,25-APR-12,Kira,,en,174.91.28.96,abhumby@bell.net,15396776,000000124806104,,,original call was feb 22 &trans #N37Z99S9. Second call Mar 24 Mohammed #6003992 he confirmed my bil was to be 122.07 said he would fix it.April bill still too high by 56.13  Azhar #EY01727 said he would get the credit & make sure it is going to be correct next month. Wewill have to wait and see ,
357313,27-APR-12,26-APR-12,Radhika,,en,174.92.110.105,sandramalcolm@sympatico.ca,15415206,000000124829586,3,4,Only problem I had was the accent. I found that when she was trying to tell me to put and r in the place where she want it to be input I didn't know what letter she was  trying to tell me to put in. I thought it was an L at first and then when she tryed to tell me what letter to put in I still couldn't understand her. We finally figured out what she was trying to tell me.        ,3
357314,27-APR-12,26-APR-12,Basker,,en,70.31.120.77,peter039@sympatico.ca,15413976,000000124828026,4,4,,5
357315,27-APR-12,26-APR-12,Temsu,,en,76.71.97.173,bbrand_5@sympatico.ca,15406048,000000124826717,3,1,The tchnician was polite and worked for quite some time. When the technician was finished he forgot to contact me with the information and the problem was not resolved.,4
357316,27-APR-12,20-APR-12,Marouen,,fr,76.64.242.213,bclp@bell.net,15347486,000000124695806,3,4,,3
357317,27-APR-12,26-APR-12,Hakim,,fr,70.49.79.82,jcote.ctessier@sympatico.ca,15410222,000000124823196,3,4,Avoir dans mon dossier que mon forfait est d'une utilisation illimitée. Que ce soit noté dans mon dossier et que j'aie pas à m'obstiner pour ça.,3
357318,27-APR-12,26-APR-12,Hassen,,fr,184.148.252.139,andrebrouillard@sympatico.ca,15405630,000000124830681,5,5,Parfait,5
357319,27-APR-12,26-APR-12,Bernard Vijay,,en,184.146.153.110,marcia.barrett@sympatico.ca,15412294,000000124837249,4,4,,5
357320,27-APR-12,26-APR-12,Michael,,en,70.26.39.4,viceng@sympatico.ca,15416626,000000124832647,5,4,"Hope to improve waiting time, there is a noticeable improvement but you need a little bit more.",5
357321,27-APR-12,13-APR-12,Nejib,,fr,69.159.91.79,roucol@sympatico.ca,15270212,000000124544632,3,1,Faire un effort,1
357322,27-APR-12,26-APR-12,Ahmed,,fr,70.55.52.246,gagnon.mj@sympatico.ca,15408924,000000124831070,3,1,"Le problème aurait du etre résolu la 1e fois que j'ai appelé (J'en suis au 3e appel) Comme chaque fois on me dit que mon problème est résolu et que je me rends compte seulement à la réception de ma facture que rien n'a été fait, je ne me prononce pas actuellement sur la résolution du problème. Chaque fois j'ai du passer par 3 représentants différents pour avoir des réponses à mes questions. Chaque fois j'ai passé 45 minutes au téléphone pour un total de 3h15min ce n'est pas ce que je peux qualifier de bon service à la clientèle. ",2
357323,27-APR-12,26-APR-12,Mohamed Yusuf,,en,67.70.98.28,jprsimard@sympatico.ca,15410776,000000124815995,5,4,,4
357324,27-APR-12,26-APR-12,Aidin,,en,174.95.191.13,alvin.sellars@sympatico.ca,15405530,000000124827747,4,4,More long distance option,4
357325,27-APR-12,26-APR-12,Melvin,,en,64.231.67.93,thomandmarjolyn@sympatico.ca,15416288,000000124820646,4,4,,3
357326,27-APR-12,24-APR-12,Mehdi,,fr,76.64.235.169,pierre.henuset@sympatico.ca,15392854,000000124783064,4,2,on a réglé un probleme mais j'en avais deux,4
357327,27-APR-12,23-APR-12,Kyle,,en,204.101.237.139,kimcabero@bell.net,15374420,000000124749418,3,2,"Do not offer products that are not able to be completed. Tried to have bell fibe tv set up, was told able to be set up in my home. Had tech out, he's says I'm not in the service area. Call Bell tv transfered to 3 different people, hung up on once. Then for my trouble was told they would send in another tech to upgrade my internet, had tech out again to be told this service is not in my area again??",
357328,27-APR-12,26-APR-12,Christine,,en,184.151.114.76,whitebirchcottages@sympatico.ca,15416842,000000124828387,5,5,"I have no complaints whatever. Christine was polite, helpful and patient beyond what you could expect.",5
357329,27-APR-12,26-APR-12,Chad,,en,76.68.77.111,farma@bell.net,15408600,000000124834734,5,5,make services more affordable,5
357330,27-APR-12,24-APR-12,Moez,,fr,184.144.194.210,mariejoseeaudet@sympatico.ca,15390968,000000124774446,1,1,"Déduire 10,00 que j'ai payé en trop pour l'internet et déduire mes frais de retards que j'ai du attendre a cause du forfait..",
357331,27-APR-12,26-APR-12,Daniel,,en,67.70.48.16,dannba@sympatico.ca,15407532,000000124829124,5,5,,4
357332,27-APR-12,26-APR-12,Zaccheus,,en,76.69.10.207,rwirwin@sympatico.ca,15415068,000000124830479,5,5,,5
357333,27-APR-12,26-APR-12,Jose,,en,174.95.216.108,rharrisdesign@sympatico.ca,15414626,000000124830600,5,5,I didn't realize this change impacted my Blackberry and need to follow up today on that issue,5
357334,27-APR-12,23-APR-12,Ravi,,en,65.93.204.240,2winos@sympatico.ca,15365366,000000124739231,4,4,,3
357832,28-APR-12,25-APR-12,Gregorio,,en,76.65.82.109,dpurdon.bwesthead@sympatico.ca,15399690,000000124794418,5,5,Someone should have looked at the modem error log before having two different technicians spend almost half a day each looking at our phone installation.,5
357833,28-APR-12,27-APR-12,Ritwik,,en,65.92.2.13,faithy@sympatico.ca,15420750,000000124849203,4,4,I thought it would take only a half hour to connect the new modem but it took over 2hours before the installation was complete.  Thanks to my son otherwise I never would have been able to figure it out. We were on line with the tech support and they helped iron out the problems at their end.,4
357834,28-APR-12,26-APR-12,Juliio,,en,70.50.184.99,jdahmer@sympatico.ca,15410234,000000124835465,1,1,you could of done what you said you would do,1
357835,28-APR-12,27-APR-12,Abbey,,en,70.26.160.40,Smagus@bell.net,15417428,000000124859097,5,5,,5
357836,28-APR-12,26-APR-12,Juan,,en,174.92.51.26,peggy.james@bell.net,15413926,000000124835437,1,1,"I have a turbo stick that has neaver worked since day one. I took it to bell store, they could not help, I had to deal with bell, tried that, I have a 2 year contract, with only one year warranty. I say replace it or cancel  it. I,m cancelling at a price, Am I Happy, no will I stay with bell, No not ever again when my contracts are up I am gone, cell TV internet everything for one turbo stick.",1
357837,28-APR-12,23-APR-12,G Benj,,en,174.91.15.141,tksaldutto@sympatico.ca,15381312,000000124761446,3,1,I want a discount for the fact Bell left me without service for 8 hours,1
357838,28-APR-12,27-APR-12,Med Amine,,fr,174.88.85.207,georgepuech@sympatico.ca,15421248,000000124849378,5,4,,5
357839,28-APR-12,27-APR-12,Jean,,en,174.95.139.75,ethey@sympatico.ca,15420684,000000124853356,4,4,,4
357840,28-APR-12,27-APR-12,Edgar,,en,174.95.139.75,ethey@sympatico.ca,15420686,000000124851995,4,4,,4
357841,28-APR-12,26-APR-12,Susy,,en,65.95.102.176,temper@bell.net,15416196,000000124831238,3,1,find the problem,3
357842,28-APR-12,27-APR-12,Vikram Aditya,,en,70.29.111.125,richg@sympatico.ca,15426716,000000124844258,4,4,"speak more slowly, I have difficulty separating words spoken.
",4
357843,28-APR-12,27-APR-12,Bob,,en,64.229.177.218,rohmichael@sympatico.ca,15426950,000000124861668,4,4,,4
357844,28-APR-12,27-APR-12,Nischal,,en,67.71.60.94,james.ritchie@sympatico.ca,15422222,000000124860428,5,5,"Nothing..Service agent arrrived on time.
Very friendly and fixed the problem.Plerase tell him thanks..from Jim Ritchie",5
357845,28-APR-12,26-APR-12,Kevin,,en,70.26.122.118,john.bond@sympatico.ca,15410626,000000124836599,5,5,Nothing at this time.,4
357846,28-APR-12,26-APR-12,Yousri,,fr,174.89.227.135,mlcaouette@bell.net,15413024,000000124820784,4,4,,4
357847,28-APR-12,27-APR-12,Wynbert,,en,174.95.115.155,normstamp@sympatico.ca,15425594,000000124859642,4,4,Nothing...everything was perfect,4
357848,28-APR-12,27-APR-12,Nidhal,,fr,184.144.195.95,djgauthier@bell.net,15420116,000000124849832,5,5,"Rien. Mon fournisseur anti-virus cause parfois problème. Mais le plus gros problème est mon incompréhension des termes des différents logiciels sur Internet. Pour moi,le terme Utilisateur veut dire mon nom personnel, mais aux yeux des logiciels, cela veut dire l'adresse e-mail. Et E-mail veut parfois dire l'adresse de hotmail, google, outlook, twitter, facebook. Ne possédant pas la formation de technicienne en informatique et n'utilisant pas les logiciels (autre que le Outlook), vous comprendrez que c'est mon manque de compréhension desdits logiciels et des différents termes en plus des interfaces qui les raccordent en ce qui concerne les adresses et mots de passent qui causent problèmes en plus de n'avoir aucun manuel pas-à-pas pour me guider. Donc, c'est moi votre plus gros problème. Chapeau à votre technicien, il m'a grandement aidée et a résolu le problème. ",5
357849,28-APR-12,27-APR-12,Ahmed,,en,173.243.33.34,sschandran@sympatico.ca,15427824,000000124841980,4,4,,4
357850,28-APR-12,24-APR-12,Shaik Rameez,,en,74.14.91.128,gerdmueller@bell.net,15387258,000000124774646,3,2,Better English speaking People.,4
357851,28-APR-12,26-APR-12,Victor Gabriel,,en,174.92.89.249,cfs1991@sympatico.ca,15406934,000000124820768,2,1,"The phone is still not working. The technician told me it would be working Friday night, but still nothing (and it's Saturday afternoon)So now it's 3 days without a phone. He said the problem was fixed at my end, but now it would be your end to connect me again.
The technician also left dirt all over my floors. He had boots and he didn't take them off.",2
357852,28-APR-12,27-APR-12,Saurabh,,en,64.229.225.110,littlelulu@bell.net,15423898,000000124843850,4,4,,4
357853,28-APR-12,27-APR-12,Nischal,,en,76.67.19.103,eatout@sympatico.ca,15420412,000000124859390,3,3,totally resolution would have been helpful!,3
357854,28-APR-12,24-APR-12,Luis,,en,174.92.101.152,winjohn@sympatico.ca,15396120,000000124779083,1,1,"Having the problem solved! Luis appeared to be very helpful told me Bell could not solve the problem and that they would have to contact Microsoft. I was told it would possibly be resolved by the following day April 25 - if not then call back on Friday April 27th. The problem was not resolved and I called back today April 28th and spoke with ""Basker"" who resolved the problem in very quick time.",
357855,28-APR-12,27-APR-12,Asma,,en,174.88.42.114,george091@sympatico.ca,15421244,000000124855089,5,5,,5
357856,28-APR-12,23-APR-12,Alfredo,,en,74.14.103.100,donescobe@sympatico.ca,15369854,000000124765900,4,3,,5
357857,28-APR-12,27-APR-12,Khaoula,,fr,174.92.219.204,gilledesrosiers@bell.net,15421348,000000124855427,4,4,rien,5
357858,28-APR-12,27-APR-12,Moez,,fr,174.89.231.79,robray@bell.net,15426896,000000124852626,2,1,"J'ai passé 3 heures au total, internet et au téléphone simplement pour m'inscrire en ligne, il y avait une erreur et personne sauf votre préposé mr Khaled aux alentours de 1720hrs cette journée la qui a trouvé ou était le probleme, de plus 2 fois on m'a transféré a un autre technicien et 2 fois la ligne a été coupé quand le premier tech quittait la conversation.
De plus quand j'ai clavardé 2 fois on m'a dit que le probleme était réglé mais quand j'ai vérifié il ne l'était pas du tout,3 heures de 1420hrs a 1730 de mon temps pour un probleme qui aurait pu etre réglé en 10 minutes mon expérience cet apres midi la a été tres pénible.
Tous les préposé(e)s sont tres polie(e)s mais personnes sauf mr khaled a été capable de régler mon probleme.",3
357859,27-APR-12,26-APR-12,Rolando,,en,76.67.173.109,lucy.manni@sympatico.ca,15411974,000000124830729,5,5,,4
357860,27-APR-12,24-APR-12,Maria,,en,69.156.57.101,elizabeth.vernelstone@sympatico.ca,15386414,000000124790627,5,4,,5
357861,27-APR-12,26-APR-12,Twinx,,en,70.48.163.25,bill.thorpe001@sympatico.ca,15406296,000000124818543,5,5,,4
357862,27-APR-12,24-APR-12,Raouf,,fr,206.172.0.204,catherinebegin6@sympatico.ca,15384718,000000124787618,5,5,,5
357863,27-APR-12,26-APR-12,Mohamed Taieb,,fr,70.26.23.153,pbelvue1@sympatico.ca,15413884,000000124826315,5,4,"Votre technicien est très bon, il avait résolu mon problème. J'étais très satisfait. Merci encore !",5
356267,29-APR-12,28-APR-12,Manel,,fr,174.92.186.81,lucie191@sympatico.ca,15432929,000000124870237,4,5,,3
356268,29-APR-12,28-APR-12,Djouaihia,,fr,67.68.177.231,msbinc@bell.net,15433777,000000124875210,5,5,,5
356269,29-APR-12,28-APR-12,Pierre,,en,67.71.22.208,lancesheppard@bell.net,15432603,000000124862811,5,5,,4
356270,29-APR-12,26-APR-12,Leah,,en,70.27.56.122,PaulbeaumontCSI@bell.net,15405100,000000124833036,2,1,,2
356271,29-APR-12,28-APR-12,Khaled,,fr,76.68.148.114,patrick.ferland@sympatico.ca,15434231,000000124873156,4,4,,4
356272,29-APR-12,28-APR-12,Rebeca,,en,184.148.139.127,lyndareid@sympatico.ca,15432971,000000124875189,5,4,,5
356273,29-APR-12,28-APR-12,Jason,,en,67.71.82.27,ruby129@sympatico.ca,15434935,000000124876649,5,5,,5
356274,29-APR-12,28-APR-12,Bea,,en,184.147.224.67,dgallan@sympatico.ca,15430177,000000124869048,5,4,,4
356275,29-APR-12,28-APR-12,Obe,,en,70.26.148.113,dl.robertson@sympatico.ca,15430237,000000124870022,5,5,nothing,5
356276,29-APR-12,25-APR-12,Dharma,,en,70.24.17.82,cjbrooker@bell.net,15398716,000000124806033,5,5,Make it easier to make contact with a real person rather than going through all the other agenda first.,5
356277,29-APR-12,23-APR-12,Mohamed Ali,,fr,184.145.170.130,michel.jaseur@sympatico.ca,15376682,000000124761313,5,5,,5
356278,29-APR-12,28-APR-12,Rehana,,en,69.159.45.162,bill.dalgleish@sympatico.ca,15429111,000000124871216,4,5,,4
356279,29-APR-12,28-APR-12,Mario,,en,70.27.120.172,jimlsimpson@sympatico.ca,15431889,000000124870105,5,5,"not one thing, everyone who became involved in our problem were extremely polite and helpfull.
        my thanks to everyone concerned.
              Jim S",5
356280,29-APR-12,27-APR-12,Oussama,,fr,76.67.90.61,huguay@sympatico.ca,15421930,000000124846175,3,4,,4
356281,29-APR-12,28-APR-12,Krishnan,,en,184.144.44.248,johnoparker@sympatico.ca,15432059,000000124876841,4,4,Find the solution...date and time  sooner.,3
356282,29-APR-12,28-APR-12,Mireille,,fr,70.27.42.253,mjfm07@sympatico.ca,15433657,000000124866391,5,5,"Rien, Mireille s'en est tres bien occupée.",5
356283,29-APR-12,28-APR-12,Andrea,,en,184.146.70.235,marlene.beattie@sympatico.ca,15433299,000000124866758,2,1,you  did nothing other then pass us off to Hewitt Packard,2
356284,29-APR-12,28-APR-12,Charles,,en,76.68.102.83,TSchoones@sympatico.ca,15428289,000000124873129,4,4,"As a loyal customer who has been with Bell for over 25 years I feel I shouldn't have to call you to get better rates you as a company should be contacting us and letting us now that we are valuable and you offer us the best rates.  This would be a great promotion for Bell as clients would be talking as how Bell calls you, instead next year I need to call again to get the best rates????  I think this is a little backwards.",4
356285,29-APR-12,28-APR-12,Melvin,,en,65.93.105.218,stilesross@sympatico.ca,15435603,000000124875543,2,1,Fix options,4
356286,29-APR-12,28-APR-12,Mohamed,,fr,74.15.200.243,lamy.martin@sympatico.ca,15432601,000000124877206,5,5,,5
356287,29-APR-12,28-APR-12,Caroline,,en,70.26.117.47,ahbaron@bell.net,15428479,000000124863507,4,4,Nothing,4
356288,29-APR-12,28-APR-12,Tim,,fr,76.68.175.213,jeanroybuick@bell.net,15431792,000000124864082,5,5,Rien.,4
356289,29-APR-12,26-APR-12,Susan,,en,76.65.30.198,prustecki@bell.net,15414212,000000124817740,5,3,,4
356290,29-APR-12,28-APR-12,Dashrathan,,en,174.95.16.179,jpalkovits@sympatico.ca,15432137,000000124864279,4,4,none,4
356291,29-APR-12,28-APR-12,Vladimir,,fr,174.88.65.208,sylviapehl@bell.net,15435719,000000124871160,2,2,"j'ai un probleme de connection internet depuis plusieurs semaines. J'ai appelé a maintes reprises et j'ai passé beaucoup de temps au télephone. On m'a envoyé un technicien qui était très gentil et a pensé avoir résolu le problème mais le problème persiste encore. Quand j'ai rappelé encore une fois le 28 avril, cette fois ci on m'a dit que c'est un problème de modem et qu'il fallait attendre 2-3 journées ouvrables pour le recevoir par la poste. Pourquoi ne pas l'avoir changé dès le debut s'il y avait des chances que ça soit le modem. Ce n'est pas acceptable que le problème persiste depuis si longtemps et qu'il faut encore attendre pour recevoir le modem. Entre temps, j'ai une connection à l'internet 1 fois sur 10. J'ai demandé qu'il fasse une exception, qu'il fasse quelquechose parce que je veux que le problème soit résolu tout de suite. Il m'a dit que c'est la procédure à suivre. J'ai demandé qu'il revérifie parce que je ne suis pas satisfaite et il m'a dit qu'il ne pouvait rien faire d'autre. Il n'était pas impoli et le problème est probablement plus cette politique de Bell mais j'avais l'impression qu'on me disait de me débrouiller avec mes problèmes. Entre temps je paie pour un service internet dont je n'ai pas accès 9 fois sur 10.. Non, je ne suis pas satisfaite du tout..",2
356292,29-APR-12,28-APR-12,Dhanasekar,,en,174.94.61.23,john.reynolds1@sympatico.ca,15432037,000000124870935,5,5,,5
356293,29-APR-12,28-APR-12,Vijay,,en,174.95.215.33,harperw@sympatico.ca,15431233,000000124864619,4,4,nothing,5
356294,29-APR-12,28-APR-12,Shirley,,en,67.71.81.33,duglef@sympatico.ca,15430389,000000124863515,2,1,get me connected to your application for paperless billing,1
356295,29-APR-12,28-APR-12,Flahi,,fr,65.94.171.32,pradroy@sympatico.ca,15434385,000000124872097,5,5,,5
356296,29-APR-12,28-APR-12,Mamta Tank,,en,184.146.85.92,joe.iannuzzi@sympatico.ca,15431997,000000124868192,4,4,,4
356297,29-APR-12,28-APR-12,Youssef,,fr,70.51.15.52,boyerma@sympatico.ca,15429253,000000124872758,4,4,,4
356298,26-APR-12,23-APR-12,Melvin,,en,70.24.162.193,ljgo325@bell.net,15375230,000000124755013,3,1,"Remove the recent restriction on # of attachments which are permitted to be forwarded.  If they can be sent to me, why is it that I am not allowed to forward them?  Service reduced but my rates were increased.",2
356299,26-APR-12,25-APR-12,Baltharaj,,en,67.71.2.146,claire.kyle@sympatico.ca,15398732,000000124804478,5,5,No suggestions.   Your repairman just left and he was great!,5
356300,26-APR-12,25-APR-12,Donna,,en,69.157.62.229,k_karel@sympatico.ca,15402736,000000124807421,5,5,,5
356301,26-APR-12,25-APR-12,Gopinath,,en,173.32.55.237,merrymeeting@sympatico.ca,15404568,000000124798532,5,5,the representative that helped me was very good .,4
356302,26-APR-12,24-APR-12,Gustavo,,en,70.50.107.80,margita.kins079@sympatico.ca,15390909,000000124769087,5,5,,5
356303,26-APR-12,25-APR-12,Valerie,,en,70.50.174.219,brian.harvey@sympatico.ca,15398090,000000124798875,5,5,,5
356304,26-APR-12,25-APR-12,Andrew,,en,74.12.112.227,cathymclewin@sympatico.ca,15398418,000000124801917,5,5,"The name at the top of this survey, Andrew the rep., is incorrect.  I dealt with a lady named Isabelle.
The phone call itself was productive.",5
356305,26-APR-12,25-APR-12,Sushil,,en,64.231.52.110,lcwilkinson@sympatico.ca,15403340,000000124800531,5,5,the impossible--retrieve my scrambled letter!!,5
356306,26-APR-12,24-APR-12,Sarra,,fr,76.68.172.157,gilbert.voyer@sympatico.ca,15387342,000000124777794,3,1,,4
356307,26-APR-12,25-APR-12,Silumula Swathi,,en,184.144.70.203,macneill6432@sympatico.ca,15403916,000000124797830,5,4,,4
356308,26-APR-12,20-APR-12,Jessica,,en,65.94.62.84,martin.laszlo@sympatico.ca,15353132,000000124693858,5,5,,3
356791,27-APR-12,26-APR-12,Brittany,,en,70.53.44.59,p.siu@sympatico.ca,15413688,000000124817662,4,4,,5
356792,27-APR-12,26-APR-12,Katherine,,en,206.47.197.130,jacynthericher@sympatico.ca,15410048,000000124831482,5,5,"She was tremendously helpful. Very clear, very fast, very pleasant, very polite... The Best",5
356793,27-APR-12,26-APR-12,Jose,,en,184.145.117.243,torp1@sympatico.ca,15416428,000000124819954,5,4,"Only other possibility would be that someone would come over and look at or fix up my internet problem, asap.

Like a home visit for the electronically challenged...lolol...like myself!",5
356794,27-APR-12,26-APR-12,Luis,,en,184.147.220.238,doreen.garrett@sympatico.ca,15408068,000000124832490,3,1,not sure ...one thing was solved but all the other work we did reverted back to what it had been afterwards and so all the effort was lost,3
356795,27-APR-12,26-APR-12,Francis,,en,67.68.42.138,manuel.ha@sympatico.ca,15412250,000000124829191,4,4,,5
356796,27-APR-12,26-APR-12,Matthew,,en,74.14.106.205,bpope@sympatico.ca,15406488,000000124817321,4,4,IT was all fine except the customer service rep I had was Chantelle.,4
356797,27-APR-12,26-APR-12,Alex,,en,74.12.251.96,GlTanner@bell.net,15405000,000000124825578,2,2,I ordered a turbo hub on march 22 2012 I still do not have it??????,2
356798,27-APR-12,26-APR-12,Munuganti Gyaneshwar,,en,128.221.197.58,charleszach@sympatico.ca,15406996,000000124834665,5,5,it was a good customer experience,3
356799,27-APR-12,26-APR-12,Rodolfo,,en,184.147.230.98,sandra153@sympatico.ca,15415192,000000124823753,5,4,,4
356800,27-APR-12,25-APR-12,Dawood,,en,174.93.38.43,jcqlnp@sympatico.ca,15401948,000000124794362,5,5,Nothing.,5
356801,27-APR-12,24-APR-12,Nidhal,,fr,67.68.184.196,gilles.plante47@sympatico.ca,15387348,000000124768419,4,4,RIEN TOUT A ÉTÉ OK,4
356802,27-APR-12,26-APR-12,Kayla,,en,64.231.205.104,rsaunders7@sympatico.ca,15415014,000000124822052,5,4,Avoid making the constant billing errors in the first place.,2
356803,27-APR-12,26-APR-12,Hemavathi,,en,69.157.19.112,cmpm@bell.net,15407272,000000124820000,4,5,,5
356804,27-APR-12,26-APR-12,Hassen,,fr,184.144.153.168,jeanguy.martel@sympatico.ca,15410300,000000124819270,5,5,,4
356805,27-APR-12,26-APR-12,Ahmed,,fr,69.159.91.160,mijob@sympatico.ca,15412896,000000124819761,5,5,,4
356806,27-APR-12,26-APR-12,Suresh,,en,70.51.57.76,hazel_8@sympatico.ca,15409548,000000124820951,1,1,"I need to speak to one of your experts that does not have an accent --- I could not understand what the gentleman was saying === please have someone phone me quickly on 705-887-6460 regarding my bill that was received via E-bill --- your man was very smart, but I could not understand him due to his east Indian accent --- William Scott",5
356807,27-APR-12,26-APR-12,Rodrem Edsie,,en,64.231.90.219,bmday@sympatico.ca,15406396,000000124817479,4,4,Allow my call to be transferred to a call center in Canada.,3
356808,27-APR-12,26-APR-12,Manindra Velpula,,en,174.95.11.253,fprater@bell.net,15408756,000000124827283,5,5,My technician was very good.  No need to improve anything at all.,4
356809,27-APR-12,26-APR-12,Juan Carlos,,en,70.26.140.117,shiranne@sympatico.ca,15415488,000000124833304,5,4,,5
356810,27-APR-12,26-APR-12,Pamela E,,en,184.146.119.105,dianne.h@sympatico.ca,15407958,000000124817907,5,5,,5
356811,27-APR-12,26-APR-12,Elvis Francisco,,en,70.29.18.58,lwong1@sympatico.ca,15411996,000000124835844,5,5,"The automated phone attendant prior to getting to a live person is EXTREMELY annoying.  Also, I wish my phone and internet cost less.",4
356812,27-APR-12,26-APR-12,Karim,,fr,184.145.252.130,gastongravel@sympatico.ca,15408986,000000124836364,4,3,"Etre plus a lécoute du client
Quelque fois le client peut avoir raison",4
356813,27-APR-12,26-APR-12,Ajay,,en,70.53.250.8,sandratanguay@sympatico.ca,15415210,000000124826307,5,4,,4
356814,27-APR-12,26-APR-12,Jeff,,en,70.26.42.214,gdeunsch@sympatico.ca,15409038,000000124817791,4,3,"The wifi connection went off once or twice since we disconnected other nearby networks. The Skype went off once but the other wifi was still on. Will further monitor and may have to call back as recommended by Jeff, thanks, Gerry",5
356815,27-APR-12,14-APR-12,Mario,,en,74.15.65.246,puesta@sympatico.ca,15284468,000000124572103,4,4,,5
356816,27-APR-12,26-APR-12,Melissa,,en,174.89.110.90,frankflo.fish@sympatico.ca,15408822,000000124828700,4,4,,5
356817,27-APR-12,26-APR-12,Alicia,,en,69.158.39.81,pschlem@sympatico.ca,15414218,000000124818660,2,2,"It is upsetting that we can be offered these special prices when we decide to shop around! Rogers has offered us a better deal so far. You should scrap your voice mail system, it is frustrating. The product is fine.",2
356818,27-APR-12,26-APR-12,Shri Hari,,en,65.95.139.73,smscarrow@sympatico.ca,15415614,000000124816832,4,5,,5
356819,27-APR-12,26-APR-12,Brenda,,en,69.158.33.212,glanfield@sympatico.ca,15409250,000000124831553,5,5,,5
356820,27-APR-12,26-APR-12,Olivier,,fr,70.24.198.36,francet01@sympatico.ca,15408782,000000124829692,4,5,Réduire le temps de resolution,4
356821,27-APR-12,25-APR-12,Christopher,,en,70.50.61.16,epizzuto@sympatico.ca,15400002,000000124796042,5,5,Faster response time when calling in.,5
356822,27-APR-12,26-APR-12,Mohd,,en,76.68.90.237,bacspg@sympatico.ca,15405996,000000124817746,5,5,,5
356823,27-APR-12,26-APR-12,Abdulkarim,,en,65.95.107.20,ruth.kartzowitz@sympatico.ca,15415058,000000124819279,5,4,Nothing. The technician fixed the problem. The last technician (before this one) actually didn't hook up all the wires for the internet so this guy did it too and helped remove the extra internet filter by replacing it with a two way jack. It fixed the problem I think.,3
356824,26-APR-12,25-APR-12,Gerry,,en,70.26.43.39,ann.gordon@sympatico.ca,15397288,000000124804689,4,3,"Chnage your billing system, pro-rated increase in service level. How cheap can you get. I overpay compared to other countries and Bell wants me to be happy. Not in this life time.",3
356825,26-APR-12,25-APR-12,Diego,,en,76.70.49.6,edenhaan@sympatico.ca,15399874,000000124793078,5,4,,4
356826,26-APR-12,25-APR-12,Mounira,,en,64.231.18.140,bobcobban@sympatico.ca,15397976,000000124794184,4,4,My question about my billing took three telephone calls to simply get to the right person who could authorize a change. I was directed by your associates and twice was misdirected - not transferred - but given alternate telephone numbers which were incorrect - one even took me to Verizon!,4
356827,26-APR-12,25-APR-12,Uzair,,en,50.101.43.190,magdae@sympatico.ca,15403928,000000124793836,5,5,NOTHING THE SERVICE PROVIDED WAS EXCELLENT,5
356828,26-APR-12,25-APR-12,Sukumar,,en,69.70.232.82,falvo_garcia@bell.net,15400150,000000124799882,5,5,,5
356829,26-APR-12,25-APR-12,Souheil Kilani,,fr,67.68.82.138,grenier.lucille@bell.net,15401038,000000124796583,4,4,"Résolue après trois appel les deux premier on donner comme réponse 
n'importe quoi.
Merçi à Souhail j'ai reçu ma facture.",3
357335,25-APR-12,24-APR-12,Pat,,en,64.229.80.197,hankvanderlinde@sympatico.ca,15387716,000000124776948,5,5,Nothing. I'm happy with the resolution to the problem.,5
357336,25-APR-12,23-APR-12,Lotfi,,fr,70.50.150.153,djadro4@sympatico.ca,15369678,000000124744088,4,4,,5
357337,25-APR-12,23-APR-12,Hajer,,fr,70.30.171.97,sergeaud@sympatico.ca,15380000,000000124742037,5,5,Rien,5
357338,25-APR-12,23-APR-12,Mohamed,,fr,64.228.77.63,hjgkelly@sympatico.ca,15372154,000000124758004,4,5,tres bien servie,4
357339,25-APR-12,24-APR-12,Insaf,,fr,70.49.77.24,dbrousse@sympatico.ca,15385614,000000124772528,5,5,,5
357340,25-APR-12,19-APR-12,Nidhal,,fr,76.68.171.24,mimi-sue@bell.net,15342802,000000124669834,5,5,,4
357341,25-APR-12,23-APR-12,Marc-andre,,en,70.27.122.23,jmweylie@sympatico.ca,15373404,000000124744741,5,5,Nothing at this time!,5
357342,25-APR-12,24-APR-12,Valerie,,en,70.31.74.5,s.travis@sympatico.ca,15393986,000000124783890,4,4,very glad to speak to a canadian tec support,3
357343,25-APR-12,24-APR-12,Dan,,en,174.91.137.204,matadata@bell.net,15391150,000000124790247,5,5,"Your rep was extremely polite and very helpful; I can't imagine anything that could have been done any better.  I hope he receives this feedback on a job very well done indeed.",5
357344,25-APR-12,24-APR-12,Dixitulu,,en,65.95.225.186,aspenzam@bell.net,15383680,000000124788311,5,5,,5
357345,25-APR-12,17-APR-12,Shaik Rameez,,en,65.95.121.152,rheal.clement@sympatico.ca,15319430,000000124623037,2,1,He made me go through a procedure and did not resolved my problem,2
357346,25-APR-12,23-APR-12,Srinivasan,,en,174.95.182.5,sosa.1115@sympatico.ca,15380438,000000124737154,5,5,,5
357347,25-APR-12,23-APR-12,Mohamed,,fr,67.68.133.245,jm.desgagnes@bell.net,15373362,000000124761105,5,5,j`appris considerablement avec le thecnicien de service. merci encore.      ,5
357348,25-APR-12,23-APR-12,Anne,,en,64.231.135.103,lindacasey@bell.net,15375096,000000124739359,5,4,,5
357349,25-APR-12,24-APR-12,Pat,,en,70.24.149.210,rcspek@bell.net,15393244,000000124787328,3,3,,3
357350,25-APR-12,24-APR-12,Mokhles,,fr,67.68.89.196,jguytrottier@sympatico.ca,15388728,000000124780337,4,4,"je suis satisfait de l,INFORMATION REÇU.",5
357351,25-APR-12,24-APR-12,Earl,,en,70.49.147.94,stenning07@sympatico.ca,15394768,000000124775793,5,4,,4
357352,25-APR-12,24-APR-12,Awatef,,fr,70.55.113.249,christian012@sympatico.ca,15384952,000000124780059,5,5,,5
357353,25-APR-12,24-APR-12,Juan Carlos,,en,174.95.58.76,pkdal@sympatico.ca,15392918,000000124783003,1,1,"I have been having problems with my phone line and my internet modem for over Two week ,you sent me out a new power cord for my modem , it seemed to fix the problem for only few days. No Internet than the phone stopped working, I called in and the Tec had me reset the modem, That did not work because there was no phone line active, He instructed me to call back after the phone line was working, So on the 24 of April they fixed the phone line, I called back to get help to setup my Modem that was reset the day before, I tried to tell Mr Juan Carlos YOUR TEC SUPPORT? That the modem WAS RESET the day before?? that I needed help to set it up , This rep had no patience, and was trying to rush to get off the phone, at one point he told me that my computer was no good and that I dont know how it works?????  So I got out my lap top and we tried to set it up with that  ??? No LUCK he did something at his end and the modems green lights all come on but I still could not get onto the internet, he gave me some passwords but no luck, SO He Started To SPELL The Password Out I told him I got It  it did not work he started to spell it out again I TOLD HIM I CAN SPELL, still NOT working. He was not too happy with me; it was like it was my entire fault that it was not working??? He was not to nice, he would say to me WHAT ARE you doing now? Dont know what he was thinking. MR JUAN CARLOS Ended the phone call with you are now on the internet SO Go buy? My reply, I am still not able to get onto the internet? MR JUAN HE Reply I gave you all the information, Try It Again YOU ARE ON THE INTERNET so Good buy
 I Asked him for his Name he was not too happy about that, Than he hung up ???????????????????
I called back and talked to a TEC supervisor, the supervisor was very good and only spent 5 minutes with me and had me up and running on the internet hats off to him 
I have been a bell customer for many years and also manage a large amount of bell accs for my work
 I HAVE NEVER BEEN TREATED THAT WHY EVER in all the years I have been a bell customer???
IF this is how youre TECS are going to treat your Customers THAN maybe I will have to think about pulling all account and go with a provider that will treat their customers with some respect .
I do think you should have a talk with Mr Juan Carlos, Maybe he should NOT be dealing with the Gen public 
Thanks 
Paul Dalgleish 
",1
357354,25-APR-12,24-APR-12,Singh,,en,174.95.58.76,pkdal@sympatico.ca,15392920,000000124783633,4,4,,3
357355,25-APR-12,22-APR-12,Melinda,,en,67.71.137.249,liacobucci@sympatico.ca,15361718,000000124726279,5,5,,5
357356,25-APR-12,24-APR-12,Celina,,en,76.68.106.80,lorrainenorkett@bell.net,15390368,000000124791602,5,5,Nothing - I was completely satisfied.,4
357357,25-APR-12,24-APR-12,Myriam,,fr,70.53.208.158,ginette.benoit4@sympatico.ca,15387386,000000124791314,5,5,,5
357358,25-APR-12,24-APR-12,Dan,,en,50.100.30.207,tm@sympatico.ca,15395436,000000124790715,5,5,"everything was very professional, courteous and helpful.",5
357359,25-APR-12,22-APR-12,Mohammed,,en,74.14.67.124,gissy3@sympatico.ca,15360082,000000124733490,4,4,"Decreasing the 2 hours that I spent on the phone talking to people that kept telling me that they couldn't help me with viewing my e-bill.  Through this process, I had been given six other phone numbers to call and all said the same thing.  I was given the impression that no one knew anything and kept passing the buck to someone else.  It wasn't till I threatened to pull all my services (after 2 hours of messing around), that the last lady put me on hold for 15 minutes after which I finally got a beneficial response from Mohomad.  He helped me with what I needed, and then I asked him to tell me how I could get a hold of that department next time and he said 310-BELL and select technical support.  I'm sure that you could only imagine my frustration after finding out that I had already done that at the beginning of calling, and who ever it was that I got on the line said that the only thing they do is to make sure that your internet works.  It seems almost impossible to get help with Bell when nobody seems to know who does what.  After being bounced around on the phone for 2 hours and getting extremely frustrated I was extremely close to pulling my services with Bell, but then I got Mohomad.  If all your representatives were more like him and more willing to help.  The service overall was extremely terrible and I was very upset.  Mohomad is the only one that I would give great credit to for his patience, kindness, understanding, and knowledge.
Thank you Mohomad.",3
357360,25-APR-12,24-APR-12,Hency,,en,70.49.236.124,facendi@sympatico.ca,15386654,000000124784054,5,5,nil,5
357864,27-APR-12,26-APR-12,Mario,,en,184.147.3.235,chariburn@sympatico.ca,15406976,000000124833431,4,3,SOLVE THE PROBLEM IN THE FIRST PLACE. Over 4 hours spent this month so far for the same problem.The last person MARIO was very helpfull and has my INTERNET back for now..,2
357865,27-APR-12,26-APR-12,Mahesh,,en,70.48.164.42,cool.gramma@bell.net,15407312,000000124837038,5,5,"your staff is always polite,helpful and (paient this  I really find helpful.)",3
357866,28-APR-12,27-APR-12,Janice,,en,70.54.140.146,robert.hyypia@sympatico.ca,15426838,000000124847890,5,5,"There is no need to improve my experience.
Janice gave me excellent customer service.
She made sure I remained a Bell customer.",5
357867,28-APR-12,26-APR-12,Brendan,,en,64.228.138.11,corra.t@sympatico.ca,15407322,000000124816892,4,2,Identified the problem readily.,3
357868,28-APR-12,26-APR-12,Saber,,fr,64.228.78.251,jjrberube@sympatico.ca,15410470,000000124831242,4,4,,4
357869,28-APR-12,27-APR-12,Joseph,,fr,64.229.133.99,andrepelletier7@sympatico.ca,15417922,000000124850486,4,4,,4
357870,28-APR-12,26-APR-12,Brendan,,en,64.228.138.11,corra.t@sympatico.ca,15407324,000000124816670,2,2,Wasted too much time before connecting to Tech support,3
357871,28-APR-12,27-APR-12,Manel,,fr,184.144.246.244,geraldfiset@sympatico.ca,15421272,000000124844645,4,4,améliorer les connaissances des vendeurs aux boutique Bell.ils nous informe pas ou mal.,4
357872,28-APR-12,27-APR-12,Philip,,en,70.31.113.59,johnheron7@sympatico.ca,15422826,000000124855795,1,1,"Philip worked on my computer and reinstalled my Bell security and had problems after installing it. He said he would call back after he did some tests.  He never returned his call and left the computer logged in to him. The test was completed and I waited over an hour waiting for him to call me back, I called back for another technician who took over from were Philip left off. He done an excellent job of repairing my computer.",3
357873,28-APR-12,26-APR-12,Martine,,en,64.228.138.11,corra.t@sympatico.ca,15407326,000000124829215,4,3,3rd. time a charm! Problem identified as defective Modem as well as outdated. Tech sent to my home as of today Sat. This in my estimation was too long,2
357874,28-APR-12,27-APR-12,Evan,,en,70.31.36.223,i.turner@sympatico.ca,15421968,000000124856684,5,5,Everything was answered to my satisfaction and the attendant was very pleasant and helpful.,5
357875,28-APR-12,27-APR-12,Allaura,,en,66.206.236.211,max.plouffe@sympatico.ca,15424662,000000124842906,2,2,"treat a loyal customer of over 35 years running with a little more respect and maybe not tell me that since I was not satisfied with the representatives reluctance to find a resolution that I should go ahead and switch my telephone and internet providers.  I would probably still have been with you.  Then to have reps call and ask me to come back after the fact and bring BOTH services.  They now tell me that I only requested the telephone service changed and are charging me for internet and upon arguing I received a whole credit of 46.90???? big deal.  I guess you really don't care about your loyal customers and your company's reputation.
",1
357876,28-APR-12,27-APR-12,Nandhini,,en,67.70.16.226,mradford@bell.net,15425223,000000124860512,4,4,,5
357877,28-APR-12,27-APR-12,Mohamed Ali,,fr,74.12.229.221,jntoulouse@bell.net,15422670,000000124855468,4,4,,5
357878,28-APR-12,27-APR-12,Amine,,fr,174.92.239.15,sciscioli@sympatico.ca,15427336,000000124860429,5,4,non,5
357879,28-APR-12,26-APR-12,Judith,,en,69.157.55.165,kitty.baker@sympatico.ca,15411172,000000124827163,4,5,"Nothing with the info for my paper bill.
I would have liked to have known that a
one time charge for my modem lease is a better way. I have been paying rent for my moden for many years.How can we fix that? Can I get some credit for that?",4
357880,28-APR-12,25-APR-12,Aida,,fr,70.29.198.138,angelo.l@sympatico.ca,15397268,000000124793197,4,4,cest correct,4
357881,28-APR-12,14-APR-12,Aguibou,,fr,174.92.152.254,rassal@bell.net,15284578,000000124566209,4,4,,5
357882,28-APR-12,26-APR-12,Joan,,en,74.15.44.161,mwlewis@sympatico.ca,15413286,000000124834584,1,1,Employ people who can resolve issues,3
357883,28-APR-12,27-APR-12,Casey,,en,74.14.223.93,mslepkov@sympatico.ca,15425254,000000124840779,5,5,,5
357884,28-APR-12,27-APR-12,Asma,,en,70.26.125.81,cturkstra@sympatico.ca,15419524,000000124854034,4,4,,4
357885,28-APR-12,27-APR-12,Abderrahmen,,fr,174.92.236.197,cocp77@sympatico.ca,15419357,000000124849994,2,5,"Bonjour,
 JE VOULAIS INSTALLER  'LINKS SL. MAIS ME HEURTE AU BLOCAGE DE 'BELL SÉCURITÉ'
QUI BLOQUE L'ACCÈS AU PORT 2300/2400.
 POURQUOI.? MALGRÉ CELA, SUIS SATISFAIT
 DE BELL,M'ÉTANT ARRANGÉ AUTREMENT.",4
357886,28-APR-12,25-APR-12,Will,,en,76.64.162.55,bgcollison@sympatico.ca,15397830,000000124809479,4,4,Emphasize to customer what information he/she should have gathered before contacting the technician.,5
357887,28-APR-12,27-APR-12,Moises,,en,70.31.113.59,johnheron7@sympatico.ca,15422828,000000124858753,5,5,"Moises took over from Philip who left me logged in with him, and he did not return his call and fix my computer. After waiting over an hour for Philip to return and fix my computer I called for another technician. Moises took over from were Philip left off, Moises done an excellent job of repairing my computer. Moises was very courteous, not like Philip. If I ever have another technician like Philip, I will be changing from Bell to another internet supplier.",3
357888,28-APR-12,26-APR-12,Katherine,,en,65.94.200.201,waynepfeffer@sympatico.ca,15416796,000000124826554,1,1,solve the problom,3
357889,28-APR-12,27-APR-12,Sergio,,en,50.101.223.164,dakota503@sympatico.ca,15419588,000000124853791,4,4,,5
357890,28-APR-12,13-APR-12,Rowen,,en,76.69.84.141,rjfuller@sympatico.ca,15276858,000000124555728,5,5,"Your technician, Kerome, coule not have been more efficient and polite, calling  for assistance, which arrived promptly, to solve the somewhat tricy problem in the building riser. ",5
357891,28-APR-12,27-APR-12,Wayne,,en,70.51.128.85,billb63@bell.net,15418486,000000124852214,1,1,To be able to talk to a Canadian who can resole my billing problem without having to be referred several times and then still have the problem that I started with originally,1
357892,28-APR-12,27-APR-12,Kayla,,en,184.146.103.42,alex.pitchik@sympatico.ca,15417770,000000124845641,5,5,,5
357893,28-APR-12,27-APR-12,Mireille,,en,50.100.29.115,dbarak_47@sympatico.ca,15419788,000000124857373,5,5,,5
357894,28-APR-12,27-APR-12,Jeannette,,en,184.146.106.6,lakelandross@bell.net,15423582,000000124844718,5,5,I can't think of anything,5
356309,26-APR-12,25-APR-12,Mansouri,,fr,70.29.153.105,feryo@bell.net,15400250,000000124803667,1,1,trouvé le probleme et le réparer au de le transférer a la compagnie Toshiba.,1
356310,26-APR-12,25-APR-12,Daniella,,en,216.121.163.237,bobhart@sympatico.ca,15397980,000000124796743,4,4,"When trying to register for MyBell, my default E-mail address that automatically came up when I entered my Bell phone account number would not be accepted as valid. ",4
356311,26-APR-12,25-APR-12,Domnic Francis,,en,76.68.107.229,gsalvatore@sympatico.ca,15401072,000000124803652,4,4,,4
356312,28-APR-12,27-APR-12,Igor,,en,64.229.210.57,judith.novick071@sympatico.ca,15423002,000000124849700,5,5,"Nothing, the gentleman was excellent in resoliving my problem.

The only problem I see now is that when I log in it says I am connected to Bell so I have to go in and disconnect.  Would you please rectify this from me.

Thank you",5
356313,28-APR-12,27-APR-12,Soumaya,,fr,65.94.125.148,schami@sympatico.ca,15427316,000000124841800,3,4,l'inscription pour recevoir mes factures en ligne m'a causé beaucoup de problèmes.  Ce n'est qu'à mon deuxième appel de service que la personne a identifié le problème et l'a reglé.  ,3
356314,28-APR-12,19-APR-12,Marco,,en,67.193.143.78,ollawheeler@sympatico.ca,15343392,000000124678710,,1,The order could have been processed. It is now Sat. Apr.28th & a followup call has been made. Not impressed.,
356315,28-APR-12,26-APR-12,Temsu,,en,76.69.43.144,donndunphy@sympatico.ca,15408058,000000124830084,5,5,,5
356316,28-APR-12,26-APR-12,Nems,,en,76.69.43.144,donndunphy@sympatico.ca,15408060,000000124832595,5,5,,5
356317,28-APR-12,27-APR-12,Nisha,,en,70.50.186.169,sankare@sympatico.ca,15427256,000000124842480,5,5,"The young girl who spoke to me was very professional, well mannered.",5
356318,28-APR-12,27-APR-12,Monica,,en,64.228.66.199,hubbardm@sympatico.ca,15421918,000000124853171,5,5,Time to wait for a rep.,4
356319,28-APR-12,26-APR-12,Irfan,,en,76.70.88.203,johnmar1@sympatico.ca,15410664,000000124822319,5,5,,4
356320,28-APR-12,27-APR-12,Tathiana,,en,70.49.174.154,Silvarossi@bell.net,15417424,000000124841049,5,4,,5
356321,28-APR-12,27-APR-12,Mahmoud,,fr,70.31.224.57,japie@sympatico.ca,15422296,000000124851637,5,5,Non,5
356322,28-APR-12,26-APR-12,Sonia,,fr,66.130.105.15,stellaoro@sympatico.ca,15415790,000000124830646,2,3,"Manque d'écoute de la part du conseiller.
Informations erronées.
Parle de façon condescendante.",3
356323,28-APR-12,27-APR-12,Lailani,,en,184.147.188.22,larmarb@sympatico.ca,15423624,000000124842185,2,3,Respond with individuals that can speak the English language. I had to repeat everything and had have the tecchician repeat as well. Took twice as long.,2
356324,28-APR-12,26-APR-12,Med Ramzi,,fr,67.70.132.215,marcel.gagnon222@sympatico.ca,15412272,000000124826871,5,5,,5
356325,28-APR-12,26-APR-12,Sofiene,,fr,174.93.247.199,papyjo39@sympatico.ca,15413722,000000124838384,4,2,nous avons eu le technicien depuis et pour le moment satisfait,4
356326,28-APR-12,27-APR-12,Anne,,en,74.14.87.129,my-hanh_luu@sympatico.ca,15425350,000000124849951,5,5,N/A,5
356327,28-APR-12,27-APR-12,Carmen,,en,70.31.121.50,aladhunter1@sympatico.ca,15417716,000000124842586,3,3,The telephone started to cut out near the time we were finished so the person said they would call me back in a couple  of min but there was no recall .,4
356328,28-APR-12,27-APR-12,Sylvain,,en,174.95.150.24,mjbeglin@sympatico.ca,15425056,000000124843907,5,4,replace my list that went missing,4
356329,28-APR-12,27-APR-12,Edgar,,en,70.51.227.53,dreambigger@sympatico.ca,15420304,000000124861265,5,5,,5
356330,28-APR-12,27-APR-12,Andrea,,en,74.14.146.102,marvin.tyers@sympatico.ca,15424570,000000124859397,5,5,,
356331,28-APR-12,27-APR-12,Wayne,,en,70.29.39.68,giovannitullo@sympatico.ca,15421394,000000124858180,5,4,,5
356332,28-APR-12,27-APR-12,Omar,,fr,70.51.35.143,fode@sympatico.ca,15420910,000000124854390,1,1,"Il n'a pas réglé le problème pour lequel j'avais appelé. Je vais devoir rappeler pour le même problème. Il m'a promis de m'envoyer un nouveau mot de passe, mais je n'ai rien reçu.",4
356333,28-APR-12,27-APR-12,Domnic Francis,,en,70.31.178.141,lisafisher@bell.net,15423868,000000124841765,5,5,Nothing,5
356334,28-APR-12,27-APR-12,Oliver,,en,70.52.225.162,bonniescharf@sympatico.ca,15418630,000000124844749,5,5,,4
356335,28-APR-12,26-APR-12,Ajay,,en,174.95.24.234,r17patel@sympatico.ca,15414306,000000124835259,3,4,"calling 2nd time for same issue.
should have resolved first time.",2
356336,28-APR-12,22-APR-12,Lilian,,en,174.95.24.234,r17patel@sympatico.ca,15363386,000000124727087,3,4,,3
356337,28-APR-12,27-APR-12,Aaron,,en,74.14.116.4,h.kam@sympatico.ca,15421672,000000124860292,3,3,I still do not understand what exactly I am getting in terms of improvement of service.,3
356338,28-APR-12,25-APR-12,Aleem,,en,174.92.123.110,bob.hallas@sympatico.ca,15397954,000000124813745,5,5,nothing,5
356339,28-APR-12,26-APR-12,Dan,,en,70.29.76.200,awoodcock@bell.net,15405918,000000124828933,5,5,,5
356340,28-APR-12,23-APR-12,Fatma,,fr,70.29.223.135,dmmb@sympatico.ca,15369772,000000124738506,4,5,"1 semaine avant d,avoir un technicien pour la réparation,c'est beaucoup trop long.",
356341,28-APR-12,26-APR-12,Adam,,en,67.68.19.87,ed_jan@sympatico.ca,15408268,000000124820830,4,5,DO NOT like your automated phone system!!!!  Frustrating enough when internet service goes down & then have to deal with the automated phone.  Find it unfriendly.,3
356342,28-APR-12,27-APR-12,Pavan,,en,69.158.166.118,pjbear9@sympatico.ca,15426158,000000124845999,5,5,Absolutely nothing!,5
356343,28-APR-12,27-APR-12,Houda,,fr,76.65.171.22,jackny@bell.net,15422144,000000124841028,5,2,j'ai bien recu le cordon d'alimentation mais j'ai toujours besoin du cable jaune que je collecte avec l'ardi et le module pour avior la connection d'internet un petit coup de main serais apprecier par e mail s v p   merci,5
356344,28-APR-12,27-APR-12,Elizabeth,,en,67.70.154.182,felixpires@sympatico.ca,15420822,000000124851492,,1,"I am pissed off,  I am trying to view my Internet Usage and I can not Log In.  I can not log into my Bell Account.  It is giving me an error message and it gave the same message to your Technician.  I hope that can get this fix or I will have to go another supplier.",2
356345,28-APR-12,26-APR-12,Donna,,en,76.68.95.113,susan.dorion@sympatico.ca,15415960,000000124835220,4,4,"I thought it was resolved until Windows Live got involved.  They gave me codes and then took them away.  First because they couldn't verify my account ownership and the next time I went through the process because I received my email through an ISP.  Isn't my ISP Bell?  By the time I talked to the second rep Katherine today I was really not very pleased and wanted access to my email immediately which for some reason had been blocked.  My account should have been unblocked during the first call, since I was talking to my ISP.",5
356346,28-APR-12,27-APR-12,Elsy,,en,70.26.160.40,Smagus@bell.net,15417426,000000124859472,5,5,,5
356347,28-APR-12,23-APR-12,Ivan,,en,174.91.15.141,tksaldutto@sympatico.ca,15381314,000000124755432,2,1,Explain why the internet is out and provide a discount. I can't stand Bell I think your company is horrible and you take advantage ,1
356830,27-APR-12,26-APR-12,Mohamed,,fr,174.95.230.138,monique043@sympatico.ca,15413128,000000124830057,3,3,"Mon problème doit etre résolu par l'envoi du cable (connexion électrique) du modem. On m'a avisé que je le recevrais par Purolator vendredi PM ou samedi AM. 
Devant accéder d'urgence à Internet pour le week-end, j'ai demandé vendredi matin de communiquer avec Purolator.
Ces derniers m'ont informé qu'il était impossible que je recoive le colis ce  vendredi et qu'il n'y avait pas de livraison le week-end. Donc livraison lundi seulement. 
Je trouve déplorable que l'on m'ait mal informé sur le délai réel de livraison et aussi qu'il n'est pas possible de se procurer ce câble par une boutique Bell ou bien par une équipe de service au domicile qui installe les modems !!!Temporairement, j'ai dû solutionner mon problème en empruntant un câble d'une connaissance ",4
356831,27-APR-12,26-APR-12,Nkunzi,,en,69.156.0.97,yvon.lariviere@sympatico.ca,15417098,000000124828931,4,4,,5
356832,27-APR-12,22-APR-12,Emely,,en,76.69.36.216,mhaddock@bell.net,15362492,000000124728834,5,5,can't thing of a thing,5
356833,27-APR-12,14-APR-12,Ravi,,en,74.14.97.140,bazallen@sympatico.ca,15278978,000000124572302,4,4,,4
356834,27-APR-12,26-APR-12,Aroua,,fr,184.145.184.15,jamoi@bell.net,15410096,000000124824441,4,4,,4
356835,27-APR-12,26-APR-12,Noureddine,,fr,65.92.248.79,desaulniers1@sympatico.ca,15407870,000000124833369,1,1,Ne pas me rappeler deux heures après avoir conclu un changement de service pour me dire qu'il y a des frais supplémentaires de transition à un niveau supérieur d'internet. J'ai demandé s'il était possible de faire un forfait internet téléphone TV et cellulaire. La personne m'a répondu que lui ne soccupait que de l'internet. Pas fameux comme service.,1
356836,27-APR-12,26-APR-12,Jay,,en,69.158.92.96,lynn.mongeau@sympatico.ca,15412034,000000124828395,4,5,,4
356837,27-APR-12,26-APR-12,Gopinath,,en,99.251.171.92,clarksholm@sympatico.ca,15407164,000000124833705,5,4,,5
356838,27-APR-12,26-APR-12,Arush,,en,76.69.54.68,superh@bell.net,15415953,000000124829926,5,5,,4
356839,27-APR-12,26-APR-12,John,,en,184.147.199.4,patwaynelong@sympatico.ca,15413828,000000124831054,5,5,It was a little hard to undrestand John.,5
356840,27-APR-12,26-APR-12,Emmanuelle,,fr,184.144.152.170,f.r.charron@sympatico.ca,15408562,000000124821583,5,5,,5
356841,27-APR-12,22-APR-12,David,,en,204.101.19.140,pchiang@sympatico.ca,15363150,000000124729334,5,5,,3
356842,27-APR-12,24-APR-12,Mohammed,,en,70.53.128.254,grelliot@bell.net,15387552,000000124770665,4,4,,4
356843,27-APR-12,26-APR-12,Mary,,en,69.156.208.67,nortonrv@bell.net,15413522,000000124828119,1,1,"I was on the phone with bell for 1 hour,talked to 4 different people, and finally hung up in discuss.
I was trying to explain to the billing girl, that I have never been billed over $!00.00 in all the 53 years I've been with bell.
This month my bill was $111.23, and I still should be paying only for 2 phones which comes to a total of $63.59, and internet which is $24.47 less $5.00 credit. Which by my calculations come to around $88.00 not $111.23.
She keeps telling me I changed to high speed, which I didn't, as I am a senior and only go on line to read and send emails, and have all day to do it.
I have had to call bell almost every month with problems for the last year and am really tired of it all.
We have cogeco cable, and have not had to call them at all.
Altho we've been with bell for 53 years, am seriously thinking of changing. ",1
356844,27-APR-12,26-APR-12,Lorraine,,en,76.64.197.34,g.copeland@sympatico.ca,15408882,000000124819515,5,4,,4
356845,27-APR-12,18-APR-12,Asma,,fr,76.64.235.169,pierre.henuset@sympatico.ca,15331906,000000124644824,1,1,je n'ai rejoint personne,4
356846,27-APR-12,24-APR-12,Rebeca,,en,222.166.181.184,virginiafung88@bell.net,15395882,000000124791337,1,1,technican not knowledgeable,2
356847,27-APR-12,26-APR-12,Mohamed Taieb,,fr,65.94.189.149,lucia.perreault@sympatico.ca,15411950,000000124824390,5,5,rien,5
356848,27-APR-12,26-APR-12,Jill,,en,74.15.98.57,stewart.tripp@sympatico.ca,15415882,000000124824680,5,5,nothing,5
356849,27-APR-12,26-APR-12,Mohamed,,fr,70.55.176.236,l.sanscartier@sympatico.ca,15411314,000000124832432,4,4,"Je ne c'est pas mais j'ai rappeler aujourd'hui le 27 avril 2012.Si sa se reproduit pour de l'aide je change tout pour Vidéotron.Sa veux dire l'internet,le téléphone et même mon cellulaire.Et je lui est fait comprendre à la personne au bout du fil.
Je vous le dit c,est la dernière fois.",2
356850,27-APR-12,25-APR-12,Sahali,,fr,174.92.184.114,cartinnou@sympatico.ca,15398386,000000124801684,5,3,Peut-être aurait-on pu préciser un peu plus la demande de transfert des courriels.,5
356851,27-APR-12,25-APR-12,Visakan,,en,174.91.41.138,derchris@sympatico.ca,15399406,000000124801677,5,5,,5
356852,27-APR-12,26-APR-12,Sudhakar,,en,184.145.73.254,jeansons@sympatico.ca,15410322,000000124835266,4,4,,4
356853,27-APR-12,25-APR-12,Brendan,,en,76.64.93.154,djohnsen@sympatico.ca,15399534,000000124805692,5,5,,5
356854,27-APR-12,25-APR-12,Jessica,,en,70.24.209.224,ca_walsh@sympatico.ca,15398262,000000124796081,5,3,"Jessica was very nice and gave me the confirmation number, but until I receive the next bill and there isn't a charge of $75 for not returning the modem,I remain sceptical.  I received a letter telling me that I had cancelled by internet service and that I should return the modem and if not,I will be charged $75.  I never cancelled my internet service and Jessica couldn't find any reason why I should receive this notice.  Anyways she made a note on my file. ",3
356855,27-APR-12,26-APR-12,Tony,,en,184.146.157.203,bobandlinda01@sympatico.ca,15406426,000000124836031,5,4,,4
356856,27-APR-12,26-APR-12,Bernard Vijay,,en,74.14.147.64,patricia.halbert@sympatico.ca,15413806,000000124825323,5,5,"The service was the best I have ever received from Bell.
Efficient, caring and very patient.
A wonderful technical support experience",5
357361,25-APR-12,23-APR-12,Juliio,,en,174.88.86.228,reard63@bell.net,15378882,000000124765847,2,1,solve my problem,2
357362,25-APR-12,24-APR-12,Edward,,en,174.91.122.113,cieslar@sympatico.ca,15384978,000000124780045,5,4,,5
357363,25-APR-12,24-APR-12,Reina,,en,174.88.102.235,oakenon@sympatico.ca,15392346,000000124783167,3,2,Unable to be resolved without a site visit. Technician came the following day and cleared the trouble.,5
357364,26-APR-12,25-APR-12,Mohamed,,fr,69.156.60.91,germaine.poirier@sympatico.ca,15400756,000000124797535,4,4,,5
357365,26-APR-12,25-APR-12,Josh,,en,209.226.189.172,mary.running@sympatico.ca,15404320,000000124813119,1,1,"Could not hear the person that was trying to help me. I hung up because I couldn't hear anything but silence.
Talked to several people in different departments.  No one seemed to really hear what my needs were.",
357366,26-APR-12,25-APR-12,Med amir,,fr,70.55.99.124,mar.line@sympatico.ca,15404040,000000124792672,5,5,,5
357367,26-APR-12,25-APR-12,Preethi,,en,70.51.174.182,bardi@sympatico.ca,15397660,000000124806306,5,5,,4
357368,26-APR-12,25-APR-12,Kaouther,,fr,174.91.241.98,micheltaillon2@sympatico.ca,15404696,000000124795975,5,5,,5
357369,26-APR-12,25-APR-12,Walter,,en,70.27.85.73,carl.hubbard@sympatico.ca,15398310,000000124795887,4,4,"you should send out ""E"" mail inst. on how to get into the Telephone bill",3
357370,26-APR-12,25-APR-12,Joelle,,en,184.144.70.225,dboyagian@sympatico.ca,15399258,000000124812325,4,4,,4
357371,26-APR-12,25-APR-12,Alberto,,en,76.64.122.229,deb_scot@bell.net,15399300,000000124796259,5,5,,5
357372,26-APR-12,17-APR-12,Luis,,en,38.116.192.103,s_wiseman@sympatico.ca,15320020,000000124637284,5,5,,4
357373,26-APR-12,25-APR-12,Manel,,fr,64.229.54.173,jmrompre@sympatico.ca,15402310,000000124797438,4,4,"Le plus possible avoir accès a une personne lors d'une demande ou un appel.

Merci de votre attention .",3
357374,28-APR-12,27-APR-12,Rosa Maria,,fr,174.88.244.180,mariejosee@sympatico.ca,15424462,000000124851117,3,3,La personne qui m'a repondu avait de la misere a comprendre le francais car je devais lui répéter deux fois les questions,3
357375,28-APR-12,27-APR-12,Mohd,,en,174.114.169.195,blipsett@sympatico.ca,15418556,000000124849254,1,1,"Not for me. I have now changed ISP, In informing all of my contacts of my e-mail address change, they have been warned to avoid Bell Canada. 

Shape up or go out of business.",1
357376,28-APR-12,27-APR-12,Ashfaq,,en,70.24.164.54,barbararead76@sympatico.ca,15418260,000000124855311,4,3,Ashfaq was unable to resolve the problem from his end and connected me with a technician who came to my house in the afternoon and everything was fixed.  A new modem was put in for me.,5
357377,28-APR-12,27-APR-12,Denys,,en,69.156.144.123,dllurt@bell.net,15420138,000000124845049,5,5,,5
357378,28-APR-12,27-APR-12,Yassine,,fr,174.89.230.3,dmpccm@sympatico.ca,15420160,000000124840952,5,5,Engager des québécois pcq parfois la langue est difficile a comprendre.,5
357379,28-APR-12,27-APR-12,Philip,,en,174.89.46.2,lresnick@sympatico.ca,15424058,000000124851294,5,5,Keep employing people like Phillip  he was fantastic  Great  Ability  in understanding  Very good pleasent  Man,5
357380,28-APR-12,24-APR-12,Gregorio,,en,70.27.23.45,kevin.shepley@sympatico.ca,15389630,000000124784793,4,3,"Cut the wait time down, 3-5 days to fix my e-mail",3
357381,28-APR-12,27-APR-12,Youssef,,fr,174.91.255.253,robert31@sympatico.ca,15426858,000000124851259,3,3,"être plus diplomate, patient et compréhensible avec les gens qui cherchent une solution à leur problème mais qui ne sont pas des experts avec les ordis et , comme dans mon cas, ne sont pas très familier avec la terminologie!",3
357382,28-APR-12,19-APR-12,Anne,,en,65.94.36.251,kim.barclay@sympatico.ca,15341268,000000124679871,4,4,,4
357383,28-APR-12,27-APR-12,Juan Carlos,,en,174.95.45.171,relliott24@sympatico.ca,15426604,000000124858687,2,5,I have a sympatico.ca email address and just bought a Blackberry.  When setting it up for e-mail I realised that I'd forgotten my e-mail password so I phoned to find out what it was.  Your representative was initially helpful and reset it to the one I requested.  When he realised I was setting up my email on my Blackberry he became very argumentative and tried to tell me it was a Blackberry issue not Bell's.  I re-explained the situation and what I was trying to do to no avail.  The call ended on a sour note.  I was able to enter the password in by Blackberry and was successful at getting my email on it. ,3
357384,28-APR-12,27-APR-12,Mohamed,,en,64.231.197.231,mfonta@sympatico.ca,15424832,000000124849383,5,5,,5
357385,28-APR-12,27-APR-12,David,,en,76.71.153.223,kammohammed@sympatico.ca,15423124,000000124843447,4,4,TOO MUCH WAITING,3
357386,28-APR-12,27-APR-12,Henry,,en,76.70.111.73,cnrdkelly@sympatico.ca,15419346,000000124839853,4,4,,4
357387,28-APR-12,27-APR-12,Srinivas,,en,64.231.63.249,ron.val@sympatico.ca,15426974,000000124860015,4,4,,3
357388,28-APR-12,27-APR-12,Vijay,,en,184.148.153.143,jmcg.ha@sympatico.ca,15422632,000000124850487,3,1,"Not addressing what needed to be address, but rather what she wanted.  In other words, not listening to the problem.",4
357389,28-APR-12,27-APR-12,Katherine,,en,184.148.153.143,jmcg.ha@sympatico.ca,15422634,000000124852043,4,4,I had to go through so many people to find the one who knew what they were talking about and able to sort out the problem.  I finally spoke to Katherine and she was great and fixed it right away. ,4
357390,28-APR-12,27-APR-12,Besma,,fr,76.69.220.39,boily.lucien@sympatico.ca,15418614,000000124841041,5,5,Rien de plus,5
357391,28-APR-12,27-APR-12,Patricia,,en,76.64.101.231,lightheal@sympatico.ca,15423786,000000124845092,5,5,"Nothing, the lady I spoke with quided me along and was excellent, she knew what she was doing!!!!",5
357392,28-APR-12,24-APR-12,Insaf,,fr,74.12.228.179,mleduc7@bell.net,15391722,000000124779300,5,5,"J'AI RÉPONDU A 4 AVANT 3 .MON DERNIER CONTACT A ÉTÉ PLUS QUE SATISFAISANT
TOUTEFOIS JE SUIS TRES DECU DE PLUSIEURS CONTACTS PRECEDENTS.
JE SUIS AVEC BELL POUR LES DIVIDENDES",4
357393,28-APR-12,27-APR-12,Ali,,fr,174.88.58.57,j.jst-pierre@bell.net,15422096,000000124841365,5,5,sisteme informatique de facturation defectueux,5
357394,28-APR-12,28-APR-12,G Benj,,en,174.93.26.116,spencegallery@sympatico.ca,15427790,000000124862018,5,5,,
357395,28-APR-12,27-APR-12,Nader,,fr,69.156.203.57,manon_fournier49@bell.net,15424344,000000124854441,5,5,,5
357396,28-APR-12,27-APR-12,Stedman,,en,76.65.19.33,jwideman@sympatico.ca,15423076,000000124849696,5,5,,4
357397,28-APR-12,24-APR-12,Marwen,,fr,70.30.217.107,madoghis@bell.net,15390706,000000124771545,4,4,,4
357398,28-APR-12,27-APR-12,David,,en,66.11.179.81,signettes@sympatico.ca,15427586,000000124841394,1,1,"There is a humongous miscoordination between departments and operator-systems data entry or so it seems...
I requested a disconnection for my internet and phone line and, to achieve that I ended up making around 10 (ten)customer calls for each one of the services. It has been an extremely dissapointing experience to me an I wouldn't reccoment your services to anyone. See you never.",1
357399,25-APR-12,20-APR-12,Timmy,,en,174.89.111.112,g.adamczak@sympatico.ca,15349868,000000124691118,4,4,,4
357895,27-APR-12,26-APR-12,Brett,,en,70.24.152.213,winnet@sympatico.ca,15416904,000000124828306,5,4,"The representative who handled my concern was amazing, and he is to be highly commended.  He went above and beyond to assist me.  My criticism is for Bell the company.  I had to call to ask why my Internet bill went up and found out that there was a promotion for the Internet and also another promotion for the telephone that I probably should have had before.  How am I supposed to know what to call for when the promotions aren't even publicized.  I will be paying over $500 less per year after talking with a representative.  It seems to me that loyal customers (35 years plus for me) are not rewarded until a complaint is lodged about the price or a threat made to take business elsewhere.  Bell seems to have forgotten that they no longer have a monopoly.  Shouldn't loyal customers be the first ones to be offered promotions so that we stay loyal?  Instead new customers are the ones who find out about the deals it seems.  
So despite the EXCELLENT service the customer representative provided on the phone, the company itself needs to do adopt better practices.  This has influenced my response to #4.
Again I am pleased to highly recommend the rep that assisted me on the phone.  ",2
357896,27-APR-12,26-APR-12,Manindra Velpula,,en,70.27.66.82,gretel@sympatico.ca,15409370,000000124816121,5,5,,4
357897,27-APR-12,24-APR-12,Helmi,,fr,76.66.193.99,parent.b@sympatico.ca,15392532,000000124778229,4,4,---,5
357898,27-APR-12,26-APR-12,Wafa,,fr,184.147.255.252,armandmarie@sympatico.ca,15405794,000000124817424,5,5,je trouve qu'elle a tendance a parler trop vite ca nous mèle plus que nous aider,5
357899,27-APR-12,24-APR-12,Tshering,,en,174.94.43.69,wildwater1@sympatico.ca,15396072,000000124770688,5,5,Can't think of anything.,5
357900,27-APR-12,26-APR-12,Partha,,en,70.29.94.125,melvyn.duke@sympatico.ca,15412736,000000124828246,5,5,,5
357901,27-APR-12,26-APR-12,Khouloud,,fr,184.145.211.203,claude.chemouny@sympatico.ca,15407166,000000124824009,3,1,"VOUS N'AURIEZ PU RIEN FAIRE CAR AU FINALC'EST MON ORDINATEUR QUI AVAIT BESOIN D'UN REGLAGE ET TOUT EST OK
MAINTENANT MERCI",5
357902,27-APR-12,24-APR-12,Tabetha,,en,24.236.80.220,anntough@bell.net,15383542,000000124771343,5,5,,4
357903,27-APR-12,25-APR-12,Moses,,en,70.24.1.39,dmteed@sympatico.ca,15399566,000000124803637,4,3,Moses said he was not really trained with the Lexmark printer and I should contact Lexmark - which I did.Moses said to get back to him if I didn't get the communication problem solved with Lexmark and he would help me. However Lexmark solved the problem.,4
357904,27-APR-12,26-APR-12,Dinesh,,en,70.24.209.129,jmatu@sympatico.ca,15410524,000000124819063,4,4,,5
357905,27-APR-12,26-APR-12,Abhishek,,en,174.94.19.179,neimanis@sympatico.ca,15413352,000000124837069,5,5,Nothing as far as I am concerned,5
357906,27-APR-12,26-APR-12,Rebeca,,en,50.101.43.148,r-powath@sympatico.ca,15414264,000000124834538,5,5,,5
357907,27-APR-12,26-APR-12,Sudheer,,en,70.26.159.251,willwood41@sympatico.ca,15416892,000000124819160,4,1,"We continue to have noise problems on our line as we have had for the last several years. Techs come out and change a couple of wires and it is OK for a week or two. Then when there is a rain or wind storm, the problem arises again and the noise on the line is so bad that it is difficult to carry on a conversation and many times we can not access the internet. It is about time that someone in management look into this ongoing problem and resolve it even if it means installing new lines in our area. I am about one phone call away from switching all of our services over to World Line Canada who charges include more features for less money. This issue must be resolved soon. I insist on hearing from someone in SENIOR management on what is going to be done to solve this problem that has been ongoing for several years.

Bill Wood willwood41@sympatico.ca    905-833-5588",1
357908,27-APR-12,26-APR-12,Adam,,en,184.147.210.3,martycollier@sympatico.ca,15412514,000000124823226,4,4,given me the best offer right off the top not have me almost beg to get a service within my price range or have the customer representative ask what price range did the customer have in mind and then procceed with the different options available,4
357909,27-APR-12,26-APR-12,Karen,,en,65.92.229.161,hhww@sympatico.ca,15409674,000000124817741,4,4,"The person at Bell went out of her way to try to help me, even though I could not explain the problem properly as I am not well versed in computers.",5
357910,27-APR-12,26-APR-12,Ibtissem,,fr,70.52.105.222,denise.braun@sympatico.ca,15407820,000000124828291,5,5,,5
357911,27-APR-12,26-APR-12,Med Nabil,,fr,67.68.62.212,mamiem@sympatico.ca,15412206,000000124826884,5,5,tout etait parfait,5
357912,27-APR-12,26-APR-12,Twinx,,en,70.27.63.76,nvpark@sympatico.ca,15413580,000000124821300,4,4,"Wish Bell, not rep I spoke to, would make my phone line better, constant buzzing, they have been out here 3 times in past year & re-connected pole line, but need new lines.  What are we to do while waiting for new lines? Switch to Rogers? ",4
357913,27-APR-12,26-APR-12,Mohammed,,en,67.71.50.110,bunpatdobbin@sympatico.ca,15406634,000000124832787,5,5,,4
357914,27-APR-12,26-APR-12,Nidhal,,fr,174.92.233.39,cecelio@sympatico.ca,15406918,000000124817244,5,5,TRES SATISFAIS DE CETTE EXPERIENCE,5
357915,27-APR-12,26-APR-12,Hamdi,,fr,64.229.56.179,pbourassa_7@sympatico.ca,15413886,000000124821747,3,1,C'est trop cher. Je dois payer les 411 alors que je croyais que c'était gratuit inclus dans mon forfait.,
357916,27-APR-12,26-APR-12,Susan,,en,67.71.66.232,victoria017@sympatico.ca,15416636,000000124829038,5,4,It was good. I could understand the person on the other line.,4
357917,27-APR-12,26-APR-12,Alejandro,,en,184.147.3.235,chariburn@sympatico.ca,15406972,000000124828902,1,1,HIRE SOMEONE THAT KNOWS SOMETHING!!!!,1
357918,27-APR-12,26-APR-12,Saba,,en,70.30.145.187,vacon.2@sympatico.ca,15416552,000000124824044,4,5,,4
357919,27-APR-12,26-APR-12,Jennifer,,en,76.69.135.66,maudet.peng@bell.net,15412570,000000124821016,5,4,"Don't let other offices such as New Brunswick office offer different solutions and better deals, unless you are willing to back such deals by email.",4
357920,27-APR-12,26-APR-12,Jeffery,,en,74.14.1.215,croz@sympatico.ca,15407364,000000124831749,5,5,nothing,4
357921,27-APR-12,26-APR-12,Youssef,,fr,174.91.250.144,m-claire@sympatico.ca,15412062,000000124822200,5,4,BRAVO TRES EST RENTRÉ DANS L'ORDRE,5
357922,27-APR-12,26-APR-12,Leslie,,en,64.231.197.109,phoenix.rj@sympatico.ca,15414038,000000124819509,4,4,"In this case, the svc rep has very good - relational, technical and verbal skills. Clone her!",4
357923,27-APR-12,26-APR-12,Arun,,en,70.29.109.164,gwhelan@sympatico.ca,15409444,000000124823930,1,1,Given me the proper answer to resolve the problem I was calling about would have been nice. All your representative did was send me a link to the same page I had called to complain about. Now how was that helpful. Your representative also had an accent that made him hard to understand when he talked fast. I had to ask him several times to slow down and repeat what he said. I have still not resolved the issue I asked about. ,2
356348,28-APR-12,27-APR-12,Mansouri,,fr,70.48.53.247,rlabbejroy@sympatico.ca,15426784,000000124849040,5,5,,4
356349,28-APR-12,27-APR-12,Kat,,en,199.243.218.178,sdpet@sympatico.ca,15427362,000000124853853,,2,"I was satsfied with the Customer Care Rep, as I believe she tried with what resources were in her power to help, but what I am NOT satisfied at all with, is Bell's handling of the internet service migration in my building. A few weeks ago I received a letter advising that Bell Fibe was now available and that my current service would no longer be supported. The letter was very vague as to what was involved in the change and advised me to call in. I tried calling a few times but the wait queue was so long I couldnt stay on the line long enough to reach anyone. I tried using the Internet customer service chat feature only to be told that I had to phone. Its puzzling that Bell cannot service their internet clients via the internet. Nowhere in the letter does it state that the service will be cut off completely without prior warning...no email...no phone call.  And that is exactly what happened yesterday. After two hours on the phone with three different departments I now have a commitment that a technician will come out on Monday between 1 and 5 p.m.. It is unacceptable that I will be without home internet service until that time. Right now I am at a Starbucks having to use public WiFi and incur additional cost to purchase something to do so. After over 20 years as a Bell customer I am actually quite shocked at how this was handled. Evidently ours was not the only suite in the building that experienced this. I was just talking with someone in the lobby who called Rogers yesterday when Bell cut off their service and they sent someone this morning to switch his internet.
Bell spends a fortune advertising to try and woo new clients but seems to have little interest in retaining existing clients. Im not sure if I will still be a Bell client by the time you receive this as I plan to check out other providers, for the first time. The fact that Bell does not actually have a customer service department, or any way for a client to get beyond a frontline rep tells me my concerns likely wont really mean anything, however I wanted to make you aware of how poorly your companys execution of this migration was handled. 
",1
356350,28-APR-12,27-APR-12,Harjeeth,,en,69.157.52.79,alex.juby@sympatico.ca,15417766,000000124861063,4,4,,4
356351,28-APR-12,27-APR-12,O'Neil,,en,70.49.146.35,lesleyheymann@sympatico.ca,15423748,000000124845841,5,5,Nothing,4
356352,28-APR-12,27-APR-12,Ashish Prabhu,,en,76.64.161.92,celliott2@sympatico.ca,15419056,000000124844845,3,3,"I have a hearing problem and I am also what you might call 'technically challenged"" so I do have trouble understanding your technicians. Accents are particularly challenging for me.
My internet was working after I made my second call but when I tried to get instructions on Mapquest I had trouble with the program freezing, even shutting down. The process was very slow, though I did finally access the information I needed.",3
356353,28-APR-12,24-APR-12,Chuck,,en,174.94.29.242,vilthomson@sympatico.ca,15395872,000000124780866,5,5,Nothing,4
356354,28-APR-12,27-APR-12,Jamila,,fr,174.88.58.188,jocelyne.meslet@sympatico.ca,15422696,000000124841014,4,5,"Melle Jamila a été très calme vue mon âge très efficace
et a remise ma boîte de courrier en ordre , m'a expliqué comment accéder sur mon courrier bell et supprimer et ne pas garder trop de mail lorsque j'en reçois, merci d'avoir une employée comme celle-ci .
Mme Meslet",5
356355,28-APR-12,23-APR-12,Ben Mahmoud,,fr,69.159.152.77,jean.dompierre@sympatico.ca,15372978,000000124763709,2,2," Ai demandé de vérifier le mode wi-fi de du modem de Bell pour faire fonctionner ma tablette Android. Technicien serviable, poli, OK. mais après avoir changé options, test ici, modifications là , changement de code ID mot de passe etc etc ne fonctionne pas , après plusieurs essais etc etc...modem testé O.K. wi-fi selon avis de technicien Bell. On me passe un 2 iemem techn. Bell Mobilité ???. Verdict: tableau défectueuse...je reprends le dossier et j'ai règlé MOI-MÊME le problème des options dans MODEM de Bell et ça fonctionne. Mauvaises infos du technicien qui m'a affirmé que MODEM était testé OK ????",3
356356,28-APR-12,27-APR-12,Carlos,,en,50.100.150.4,dbmabee@sympatico.ca,15419796,000000124845638,5,5,,5
356357,28-APR-12,27-APR-12,Pamela,,en,184.144.29.137,casteel@bell.net,15419002,000000124852524,5,5,the first call I made was of no help but the second try when I got Pamela she was terrific.   All should be trained as well as Pamela.,5
356358,28-APR-12,25-APR-12,Nizar,,fr,70.48.188.93,gilles.vien@sympatico.ca,15400840,000000124811525,4,5,,5
356359,28-APR-12,25-APR-12,Hassen,,fr,70.48.188.93,gilles.vien@sympatico.ca,15400842,000000124809442,5,5,Très bonne explication.,5
356360,28-APR-12,26-APR-12,Lila,,en,64.231.215.218,john.mo@sympatico.ca,15410636,000000124834592,5,5,"I put my internet service on hold while in Florida. Why can't I resart it by going online?!! Or why isn't there a 1-800 # I can call from the States to restart it, I had to get my daughter to call from canada....ridiculous!",
356857,25-APR-12,24-APR-12,Yazhini,,en,69.158.168.65,rymek@sympatico.ca,15393938,000000124770095,2,,"Over the many years that I have been using Bell internet access services, I bragged to my friends that Bell was an understanding organization, with enlightened policies, and provided me an excellent service by giving me a credit for the internet access services for the periods of time that I was not using them. It is noted that these services are always paid in advance,and thus the credit. I was happy with this policy since I was frequently away from home for extended periods of time. Lately however, things seemed to have changed.  I am now told that I will be required to pay for my Bell internet access services even though I don't use them if I want to get my e-mails through Wi-Fi or other internet access points, my address being rymek@sympatico.ca. This is a bit ironic since I am told that I don't pay for e-mail services, that they are provided to me gratis by Bell. When asked if my present situation was the result of a Bell policy change, I was told, after much hedging, that it was NOT, but that for the many years, all of the agents and supervisors with whom I dealt were erroneous and had misinterpreted Bell policy ..... this is hardly credible!!!!!  Therefore ""the one things that you could have done better to improve my recent experience"" would have been to place a note on my file stating I am grandfathered to the service that you have been giving me for so many years and that you will continue to provide me a credit for the periods of time that I do not access Bell's internet service, which periods of time you can verify on my account.",2
356858,25-APR-12,24-APR-12,Sean,,en,76.69.13.13,wpmuma@sympatico.ca,15396174,000000124777288,3,4,"MAke things easier to deal with Bell. Far to confusing for the consumer, never get a straight answer. ",3
356859,25-APR-12,23-APR-12,Victor Gabriel,,en,70.29.3.172,jkall@sympatico.ca,15373320,000000124756219,5,5,"At this point everything seems resolved.  Victor did as much as we could have expected.  As it all turned out the issue was not that the modem/router itself was failing but that the power adaptor was deteriorating to the point that it was affecting the modem functions.  Had the girl (who correctly diagnosed the problem on April 12th when I first called) been able to ship the adaptor as promised, the long wait and further calls could have been avoided.  It would appear that she did not process the request to have an adaptor shipped or it was shipped to an incorrect address though I believe that she confirmed our address on the phone that evening.  Regardless all seems good now.  Thanks",5
356860,25-APR-12,24-APR-12,Priyojoy,,fr,70.29.157.235,essa.white@sympatico.ca,15386560,000000124771673,1,1,"Yesterday the system returned to normal but today when i went to use it, the same problem occured. I keep getting the message that an error was encountered and the security service must be restarted.  each time i restart it, the same message returns. message sent april 25 at 05.26hrs",5
356861,25-APR-12,24-APR-12,Priyojoy,,en,70.29.157.235,essa.white@sympatico.ca,15386561,000000124771673,1,1,I've answered in french and now its off to supper,5
356862,25-APR-12,24-APR-12,Nikitha,,en,70.30.135.206,gordbutt@bell.net,15387486,000000124785548,3,3,not much different,3
356863,25-APR-12,24-APR-12,Ericka,,en,70.30.135.206,gordbutt@bell.net,15387488,000000124789053,4,4,very friendly,4
356864,25-APR-12,23-APR-12,Med Ali,,fr,74.15.139.73,pkissiov@sympatico.ca,15378374,000000124759465,5,4,"Vos spécialistes sont vraiment très compétants!
Il n'y a rien à ajouter de plus!
Merci!",5
356865,25-APR-12,24-APR-12,Jessa,,en,70.26.11.38,gordbaldwin@sympatico.ca,15387484,000000124776014,5,4,Telephone call was fine.  I am assuming that the action taken will solve the problem--only time will tell.,5
356866,25-APR-12,23-APR-12,Rahma,,fr,67.68.228.33,danlap911@bell.net,15369110,000000124737277,5,5,,5
356867,25-APR-12,24-APR-12,Dawood,,en,64.231.15.130,craneman784@sympatico.ca,15385250,000000124772994,2,1,most of the people used by bell are not understandable or they cannot be heard properly. The sound is poor and when you want it turned up or transfer to another line. my phone is set to maximun volumn.When I said I did not want a person sent to come the woman sent one anyway.I could not hear here properly but I said no in house service. If you want any further talk call me to find out why.,2
356868,25-APR-12,24-APR-12,Kaitlyn,,en,174.94.126.115,serafino.vicenzo@sympatico.ca,15394280,000000124780423,5,5,nothing,5
356869,25-APR-12,24-APR-12,Daniel,,en,76.68.93.174,browns2@sympatico.ca,15384430,000000124767387,5,4,,4
356870,25-APR-12,24-APR-12,Shirley,,en,174.89.70.114,john.twohey@sympatico.ca,15389044,000000124781442,4,5,nothing,4
356871,25-APR-12,23-APR-12,Corey,,fr,70.26.32.84,laflammed@bell.net,15374668,000000124738856,2,2,"Temps d'attente de plus de 40 minutes est inacceptable. j'ai du rappeler... 10 minutes d'attente. L'agent me dit qu'il ne peuvent enlever la mention de contrat (qui m'a été imposé sans mon consentement ou mention avec la modification à mon plan encore une fois pas avisé) pour mon Internet car mon compte est bloqué pour les changement à cause de ma demande de déménagement...? Maintenant je me doit d'attendre mon nouveau branchement à ma nouvelle adresse ainsi que la facture qui suivra pour voir si le contrat a été enlever. De plus je ne voit pas le changement pour l'addition de téléchargement supplémentaire de 40 GO que le service de la fidélité mon accordé sur la page de ""Mon Bell"" Je réfléchit sérieusement à tout faire annuler pour aller vers un compétiteur plus avantageux.",2
356872,25-APR-12,24-APR-12,Christopher,,en,184.144.128.51,kathy.dave.riddell@sympatico.ca,15389496,000000124788739,4,4,Chris explained and understood things that the previous operators did not.  I could have avoided several months of frustration and dissatisfaction with Bell if he had been the person that I sopke with in December.,4
356873,25-APR-12,22-APR-12,Nidhal,,fr,174.95.230.54,jcrheaume@sympatico.ca,15360700,000000124724223,5,5,,5
356874,25-APR-12,23-APR-12,Robert,,en,76.70.89.132,emond43@sympatico.ca,15370356,000000124763083,5,4,,4
356875,25-APR-12,24-APR-12,Anne,,en,173.178.218.90,chriscolantonio@sympatico.ca,15384942,000000124776657,4,4,"As a customer of Bell Canada for over 50 years, keeping your promises to give me the best prices available would have enabled your employee to offer me incredible savings as a pensioner and I would have stayed with Bell. As it is, I have switched my internet and land phone to Videotron as the thing most lacking in your services, is being able to sit down with a manager and speak face to face to review all the communication that has transpired over the past two-three years. Thereby I would have been able to show my notes on all my telephone conversations with different employees, the promises they made, the prices they have quoted and the lack of action on these promises. It left me no other choice but to switch to another company. Service and loswest price are my measuring stick.",3
356876,25-APR-12,16-APR-12,Kathy,,en,69.158.66.225,lilian.trudel@sympatico.ca,15301972,000000124594468,4,4,,3
357400,25-APR-12,23-APR-12,Karim,,fr,76.69.176.159,ray.roberge@sympatico.ca,15378784,000000124753447,5,5,Rien d'autre,5
357401,25-APR-12,23-APR-12,Leslie,,en,174.88.21.23,rschillaci@sympatico.ca,15379556,000000124743757,1,1,"If you want to improve do not keep anyone on the phone for 5 hours, I have spent at least 20 hours in the past 2 weeks on the phone with your service only to be conected from one department to another.I believe that at bell the right hand does not know what the left is doing. It has been 3 weeks that I have moved to my new house & we still have not resolved our problems with all the services.   ",1
357402,26-APR-12,24-APR-12,Hassiba,,fr,69.159.132.24,jeanpierre69@sympatico.ca,15388592,000000124770364,3,4,,4
357403,26-APR-12,24-APR-12,Mathieu,,fr,65.92.84.196,suzannembrassard@sympatico.ca,15394956,000000124771732,5,5,rien,5
357404,26-APR-12,24-APR-12,Joy,,en,70.48.197.179,gbowes@sympatico.ca,15387156,000000124777356,3,1,Helped me fix the problem.,4
357405,26-APR-12,25-APR-12,David,,en,74.198.9.241,2freerider@sympatico.ca,15396394,000000124810445,5,5,"This call was to follow up on a modem that should have been shipped but was never received. I'm upset that my first call wasn't efficient.

",3
357406,26-APR-12,25-APR-12,Salvador,,en,74.198.87.51,evywilson@sympatico.ca,15400096,000000124810025,5,4,Problem was identified and solved.  Time is always required to resolve issues but this particular one was done quickly and efficiently.,5
357407,26-APR-12,25-APR-12,Juliio,,en,65.93.35.104,briary@bell.net,15398114,000000124814151,4,4,,5
357408,26-APR-12,25-APR-12,Alex,,en,76.64.40.252,john_frank@sympatico.ca,15402464,000000124804853,5,5,Things were done well,4
357409,26-APR-12,25-APR-12,Adithya,,en,174.91.81.110,groork@sympatico.ca,15401062,000000124801476,4,4,Had a hard time understanding rep. language barrier ...,4
357410,26-APR-12,25-APR-12,Matthieu,,en,67.68.57.126,blaismi@bell.net,15397904,000000124810616,5,1,"solve the problem
tech could'nt solve my problem ",4
357411,26-APR-12,25-APR-12,Leni,,en,70.27.87.160,hbullock.59@sympatico.ca,15401242,000000124810056,5,5,nothing because i only changed roaters,5
357412,26-APR-12,24-APR-12,Domnic Francis,,en,70.26.117.55,cathysynnott@bell.net,15384730,000000124782989,4,5,,5
357413,26-APR-12,25-APR-12,Rajni,,en,70.27.124.67,bsherriff@bell.net,15398180,000000124794352,1,1,Better clarity of the rep. in communicating.  Was on hold too long and transferred to the wrong dept. and had to start over again.,2
357414,26-APR-12,25-APR-12,Cindy,,en,64.231.64.210,marcon2@sympatico.ca,15404106,000000124810956,5,5,,5
357415,26-APR-12,25-APR-12,Ashwini,,en,184.146.80.27,agapangel@sympatico.ca,15396884,000000124795186,5,5,Let me know how to delete whatever myself but truly appreciated her assistance,5
357416,26-APR-12,19-APR-12,Jeffery,,en,174.95.131.127,sbaksh-reyes@sympatico.ca,15344774,000000124673964,4,4,,5
357417,26-APR-12,25-APR-12,Raouf,,fr,65.92.169.250,lrenee@sympatico.ca,15403688,000000124809888,5,5,,5
357418,26-APR-12,25-APR-12,Nidhal,,fr,174.92.239.90,lise1andre99@sympatico.ca,15403536,000000124794575,5,5,"Absolument rien, tout a ete ait...Merci",5
357419,26-APR-12,24-APR-12,Snehalatha,,en,70.29.55.141,csemenyk@bell.net,15385278,000000124779415,4,4,Your representative was extremely helpful and very patient in guiding me through the whole process. I don't think anything could have been improved. Thanks for the great service. Your representative was great!,5
357420,26-APR-12,25-APR-12,Mohamed Yusuf,,en,76.68.54.67,elizabeth.griffiths@sympatico.ca,15399946,000000124797318,1,1,Solved the problem.,1
357421,26-APR-12,25-APR-12,Christine,,en,67.70.43.200,billmargo.anderson@sympatico.ca,15397872,000000124794541,5,5,None,4
357422,26-APR-12,18-APR-12,Katherine,,en,76.67.20.248,dgainer@sympatico.ca,15325424,000000124652019,5,5,,5
357423,26-APR-12,25-APR-12,Houda,,fr,70.51.13.86,carolerivard@sympatico.ca,15398354,000000124800599,1,1,regler mon problème,2
357424,26-APR-12,25-APR-12,Denise,,en,74.56.20.78,jose.moniz@sympatico.ca,15402506,000000124802475,5,5,,5
357425,26-APR-12,25-APR-12,Mustapha,,fr,76.65.168.199,g.gregoire@bell.net,15400488,000000124806525,1,1,"c'est tout simplement aberrant de voir votre service, il n'est pas possible de de parler à un supérieur lorsqu'il y a problème chronique qui se repète et que j'en suis environ à une 20 appels pour me plaindre du non service et aucun suivi et en plus impossible de déposer une plainte car pas de service au plaine alors je vais faire affaire avec office de protection aux consommateur,  et à quoi cela sert de répondre à ce sondage cela fait plus d'une fois que j'y répond et aucun suivi",1
357426,26-APR-12,25-APR-12,Patrick,,fr,65.92.167.23,andreVIGER24@sympatico.ca,15397190,000000124806075,4,2,"Le reseau dans notre secteur n'est pas assez vite, et Bell ne peuve pas nous dire quand le service va etre ameliorer - 
sa repond pas a nos besoin.",
357427,26-APR-12,25-APR-12,Meriem,,en,70.26.237.22,ayoubayoub@bell.net,15397554,000000124794106,3,1,The problem I am facing is a serious issue and very important for me. I was told that this is a system problem and they have no solution for it. But this is causing me lots of confusion and I don't know how to solve it.,3
357428,26-APR-12,25-APR-12,Michelle,,en,76.67.104.187,cdennie@sympatico.ca,15398454,000000124800355,5,5,,4
357429,26-APR-12,25-APR-12,Elmer,,en,174.91.104.139,mike.walton@sympatico.ca,15404730,000000124801180,4,5,Offer online technical help earlier in the screening process,5
357430,26-APR-12,25-APR-12,Catherine,,en,174.89.71.167,dick.schell@sympatico.ca,15399494,000000124806719,4,5,Very hard to hear and understand what the lady tech. was saying as she kept fading out as if turning from her mouthpiece.  My hearing is 100%,5
357431,26-APR-12,25-APR-12,Ronald,,en,67.70.198.135,agervasi@sympatico.ca,15396894,000000124815444,4,2,i want to make clear it is not the emplyees fault the internet during the is fine  and at night time when more people are on the net it is slow bell needs to step it up,3
357432,26-APR-12,24-APR-12,Djamila,,en,70.54.101.97,denishob@sympatico.ca,15385740,000000124777791,4,4,"Sorry it was my fault because  Microsoft was installes wrongly ,your staff were extremly heplful",5
357433,26-APR-12,25-APR-12,Radhika,,en,67.68.45.115,karen_heney@sympatico.ca,15402792,000000124809129,1,1,Although your representative was very appologetic he told me that I would receive a call from Bell Operations within the hour as he couldn't get through (was put on hold) and didn't want to keep me on the line any longer.  He said he would file a report and someone would call me back.  I never got another phone call from Bell.  Very disappointed.,1
357434,26-APR-12,25-APR-12,David,,en,70.48.4.236,jack_d@sympatico.ca,15401696,000000124793224,,,What are you talking about.  I never called on the apr 25.  get your facts straight.,
357435,26-APR-12,25-APR-12,Moses,,en,184.145.89.112,happytails@sympatico.ca,15401190,000000124795984,5,5,,5
357436,26-APR-12,24-APR-12,Kanchana,,en,69.156.99.75,pete.idzenga@sympatico.ca,15392750,000000124775217,2,1,better ratings or prices for internet,2
357437,26-APR-12,25-APR-12,Sukanya Mukherjee,,en,76.64.198.183,gerhard_beck@sympatico.ca,15400748,000000124804144,1,5,not changed in the first place,2
357924,25-APR-12,24-APR-12,Jordan,,en,67.70.199.229,slleclerc@sympatico.ca,15394558,000000124789438,4,3,,3
357925,25-APR-12,03-FEB-12,Juan Carlos,,en,184.147.191.44,dbeilstein@sympatico.ca,14842069,000000123025048,1,1,,1
357926,25-APR-12,24-APR-12,David,,en,65.94.245.234,sjohnston001@sympatico.ca,15394520,000000124767367,2,2,Given me the drop loop on the day it was supposed to be hooked up.  Told the technician I wanted to be compensated and to inform the correct dept.  He never did,1
357927,25-APR-12,24-APR-12,Yosimar,,en,69.158.182.203,john.williams9@sympatico.ca,15389046,000000124776613,5,5,On this occasion nothing,3
357928,25-APR-12,16-APR-12,David,,en,184.147.178.110,c_rpeters@sympatico.ca,15295682,000000124607003,5,5,My recent experience was very helpful--nothing to improve,5
357929,25-APR-12,17-APR-12,Marcus,,en,70.30.20.179,joann.lapointe@sympatico.ca,15314978,000000124613760,4,4,"Can't think of anything off hand. I spoke to 3 techs on line, and the out side technician. 
I got my service back by 8:30 AM which was great, since I am a teleworker.",4
357930,25-APR-12,24-APR-12,Anis,,fr,69.159.135.225,johannedallaire@sympatico.ca,15389006,000000124776916,4,5,tout etait ok,4
357931,25-APR-12,23-APR-12,Oscar,,en,76.64.152.159,dora.maas@sympatico.ca,15369864,000000124737370,4,5,The man who guided me through it was hard to understand ,4
357932,26-APR-12,18-APR-12,Nayeem,,en,174.91.127.170,marisa.freire@sympatico.ca,15330170,000000124662220,5,5,The representative was an excellent and  professional individual that knew what the problem I had and solved it with knowledge and in a very friendly way.  I felt he had much more experience/willingness than other representatives that I spoke with in the past.  It really made a difference in the way things were resolved!,5
357933,26-APR-12,25-APR-12,Leni,,en,67.70.46.28,david.eng@sympatico.ca,15399200,000000124798033,5,5,"Questions answered quickly and professionally and courtestly, therefore no negative comments justified. thanks",5
357934,26-APR-12,25-APR-12,Roxanne,,en,184.147.120.71,alfred.pfeiffer@sympatico.ca,15397048,000000124798777,5,5,,5
357935,26-APR-12,14-APR-12,Mohamed,,fr,70.49.72.73,ginettebeauchesne@sympatico.ca,15281098,000000124568773,4,4,,5
357936,26-APR-12,14-APR-12,Youssef,,fr,70.49.72.73,ginettebeauchesne@sympatico.ca,15281096,000000124570586,3,4,,5
357937,26-APR-12,24-APR-12,Abdul,,en,184.146.71.169,ken_sandy@bell.net,15389600,000000124782817,5,4,I have no complaints with the internet support service I recently received. I have lots of complaints about other Bell matters like the $2 fee to get my monthly bill.,3
357938,26-APR-12,23-APR-12,Asra,,en,70.31.82.164,pjbrill@sympatico.ca,15378356,000000124751001,5,5,I feel that my problem was solved very efficently and was dealt with a polite and curtious manner.,5
357939,26-APR-12,22-APR-12,Alfredo,,en,76.65.24.199,rgw_@sympatico.ca,15363582,000000124732747,4,,Processed order,3
357940,26-APR-12,24-APR-12,Imen,,fr,70.29.136.142,gilleslise8@sympatico.ca,15387364,000000124783529,5,4,rien tout est très bien je suis très satisfaite ,5
357941,26-APR-12,24-APR-12,Emna,,fr,69.156.19.116,francine234@sympatico.ca,15386872,000000124779443,4,4,,5
357942,26-APR-12,25-APR-12,David,,en,184.146.126.34,ivan.mccreight@sympatico.ca,15401596,000000124798490,4,4,New modom was promised to be delivered in 3-5 days. Actually received it next day which exceeded expectations - thank you! Thought you should know this,4
357943,26-APR-12,14-APR-12,Prem,,en,76.68.95.124,michaellincolnsmith@bell.net,15275974,000000124561567,4,4,not made me change to e billing and not charged me 2 dollars for each bill if I stayed with paper billing,4
357944,26-APR-12,25-APR-12,Lilian,,en,184.146.149.151,e.klayh17@bell.net,15399828,000000124797243,5,5,,5
357945,26-APR-12,25-APR-12,Lobna,,fr,65.92.6.133,j.mirshak@sympatico.ca,15401630,000000124805852,5,5,,5
357946,26-APR-12,23-APR-12,Dixitulu,,en,70.27.6.251,julie.cowling@sympatico.ca,15373918,000000124746597,5,4,"Wish I could have found the password for the Links router because when I called after the technician left, I found that it was out of warranty - ah yes, it's 7/8 years old.  They will, however, give me my password if I sign another service contract!!!!  I have had new modems before and this has never happened.  I've always just hooked up and gone on my way.  Hope the systems still works as well now.  If it doesn't I will call.",5
357947,26-APR-12,24-APR-12,Michael,,en,174.91.3.61,craig.shelley@sympatico.ca,15385242,000000124784582,3,4,"Cost is too high, feel Bell is not competitive.",2
357948,26-APR-12,25-APR-12,Juan Carlos,,en,184.151.61.207,jhkb@bell.net,15402192,000000124812198,1,1,They shut down our Internet. Was working when I phoned but someone disabled our internet,1
357949,26-APR-12,25-APR-12,Mildred,,en,76.64.97.176,kenneth.loma@sympatico.ca,15402924,000000124793529,5,4,,4
357950,26-APR-12,23-APR-12,Ibtissam,,en,50.101.160.203,cdncatsy@sympatico.ca,15368156,000000124758811,5,5,make it easier to manage email accounts online.  After 3 weeks of trying to delete and asking for help through online chat and remote assistance gave up and called in for help.  Account is still not deleted from my listing but at least the emails are no longer getting trhough.  Now its a matter of trying to eliminate the microsoft zune account attached to the symaptico email via windows live that is stopping the cancelling of the account.  Maybe some day it will be gone - deleting an unwanted email account should be so much easier than this is.,3
357951,26-APR-12,24-APR-12,Wissem,,fr,69.157.91.223,jylevesque@sympatico.ca,15389386,000000124791492,4,4,,4
357952,26-APR-12,25-APR-12,Fakher,,fr,174.95.248.84,ducheminc@sympatico.ca,15399770,000000124806920,5,5,Rien d'autre que ce qui a été fait.,5
357953,26-APR-12,25-APR-12,Silvia,,en,65.92.43.41,dolorescleaver@sympatico.ca,15399596,000000124807772,4,4,Agents to speak louder,5
357954,26-APR-12,25-APR-12,Nabil,,fr,76.71.180.224,gilles238@sympatico.ca,15400844,000000124814483,4,4,,4
357955,26-APR-12,25-APR-12,Mohamed Taieb,,fr,76.71.180.224,gilles238@sympatico.ca,15400846,000000124795530,4,4,,4
357956,26-APR-12,23-APR-12,Ann,,en,70.26.118.27,jerzypolaski@sympatico.ca,15373134,000000124761768,4,4,,4
357957,26-APR-12,26-APR-12,,,fr,69.156.169.193,,,,3,3,"Quand j'ai commandé mes services, on m'a dit que j'aurais l'anti-virus  gratuit (pour l'internet) avec mon forfait, et ce n'est pas le cas. Ensuite, j'ai été très déçue de ne plus avoir aucun signal (incluant les 3 services) quelques heures après l'installation. Et je trouve que l'attente est parfois exessivement longue (au téléphone et au clavardage) lorsqu'on a besoin de renseignements. ",3
357958,26-APR-12,25-APR-12,Dylan,,fr,70.52.23.228,bimba2@sympatico.ca,15397880,000000124792290,5,5,,5
357959,26-APR-12,25-APR-12,Farhana,,en,74.14.154.41,christine.keyes@sympatico.ca,15398676,000000124812020,5,5,,4
357960,26-APR-12,25-APR-12,Bobbie-Jo,,en,174.94.57.168,lata.s@sympatico.ca,15403268,000000124808366,5,5,"The agent was very helpful, took the time to review my account in details and provide options.",5
356361,27-APR-12,23-APR-12,Jama,,en,67.70.37.44,enki1@sympatico.ca,15370372,000000124755973,1,1,"query the technician you sent over to my apartment to sabotage my computer. I did not give him permission to go into my operating system, but he did, and in so doing disabled other applications. I am capable of doing a modem set-up and did not need him for that.
As I told the woman who originally called me to offer me this deal, I don't want or need a technician to come into my apt.. The junction boxes and whatever are outside my apt., and I am perfectly capable of plugging in a jack.
Your tech. called me at 8:30 am. asking me when to come, I replied 2pm., he said, ok., so at 1.45 pm. I was sitting here waiting for him.
At 3 pm. and no show, I called Bell and asked if the tech. was still coming etc..
Five minutes later I get a call from the tech., apologizing for being late and so on. When he got here he didn't look too happy at all, showed me no ID, plugged his stuff into the outlets and then went looking for the super to gain access to whatever. He came back ten min. later, unplugged the old modem and plugged in the new one. He then grabbed the mouse, and before I knew what was happening, this guy's inside my operating system, clicking here and there without allowing me a view of what he was doing.He blurbed something about changing ports or networks  and installing.
I have a TV-PC, and I watch tv with the computer which has it built in tv, and it has a remote. While all this was going on, the tv was on , minimized, but on the desktop. I grabbed the remote to change the channel but he told me NOT to touch the REMOTE control.
After playing with my operating system, the tech. made sure that the computer was going on line, and it was.
At that point, and before I could check the system and make sure everything else was o.k., your man was out the door like a ----- in the night.
When I picked up the remote control, it did not function at all, and after much troubleshooting, etc., I really believe that YOUR tech. uninstalled the remote, and now I have to go looking for set-up diskettes and drivers and so on.
I honestly believe that your tech. caused this by being unprofessional and rude, and not responsible.
Finally, the point is that I don't have a working remote for my computer/tv, and that is an aggravation.
You wanted to know, so I've told you, sorry if it's a bit abrasive, but that's how I feel.
I hope Bell can help resolve this issue which was caused by one of their technicians.
I may be a sick old man, but I don't like being treated like that..bullied into something I did not ask for (ENTERING MY APT.), and when I called in at Bell for some help
all I got is a lot of repetetive nonsense, like oh, it's not our problem, it's the remote that's not working so call the manufacturer.
There is nothing wrong with the remote, except that he computer no longer recognizes it because it's been uninstalled by your tech.
I hope this helps and things can be resolved so that EVERYTHING is working.",2
356362,27-APR-12,26-APR-12,Mireille,,en,70.27.67.50,AnnOdorico@bell.net,15404924,000000124827824,4,4,On two calls yesterday I found Bell very helpful.  I know I have and old computer and must replace soon but Bell will not be replaced.  They have been the best technical support I've1 seen in a very long time.  Thanks loads!,5
356363,27-APR-12,26-APR-12,Anne,,en,65.95.203.230,rmarczak@bell.net,15414756,000000124818102,4,4,"The person who first answered the phone could not help & should have passed me on to someone more capable, right away. She should not have waited for me to ask for a supervisor.",4
356364,27-APR-12,26-APR-12,Bernard Vijay,,en,184.146.69.22,martin-joanne@sympatico.ca,15412482,000000124824226,5,5,,5
356365,27-APR-12,26-APR-12,Chenara,,en,69.156.99.132,joyce73sh@sympatico.ca,15410748,000000124827737,2,3,"Bell is a telephone provider.  When a change is made, it should be able to be resolved over the PHONE without any hassle.",4
356366,27-APR-12,26-APR-12,Jose,,en,69.157.57.16,thehuizenga@sympatico.ca,15416248,000000124818309,4,4,,5
356367,27-APR-12,25-APR-12,Mohamed,,fr,174.92.203.213,lachapelleghislaine@sympatico.ca,15403182,000000124796136,4,4,"tout est beau
",4
356368,27-APR-12,23-APR-12,Aymen,,fr,70.52.37.83,clairep44@sympatico.ca,15368586,000000124760891,5,5,,5
356369,27-APR-12,26-APR-12,Manel,,fr,69.157.172.138,michel.turcotte870@sympatico.ca,15412838,000000124820670,4,4,"Lorsque vous faites des changements dans un service ex: augmentation de prix ou changements de prix, aviser avant le client et que tout votre personnel soit au courant ",5
356370,27-APR-12,26-APR-12,Christopher,,en,64.229.237.33,eilene213@sympatico.ca,15408326,000000124829160,5,5,nothing,5
356371,27-APR-12,26-APR-12,Dhanasekar,,en,70.26.123.157,rpettit9@sympatico.ca,15414990,000000124825778,3,5,had to ask him to repeat several times so would still like to have someone with=out an accent- not racist but some are easier to understand than others  ,3
356372,27-APR-12,26-APR-12,Emna,,fr,70.29.226.239,paul-yvan.gauvin@sympatico.ca,15413834,000000124816451,4,4,,4
356373,27-APR-12,26-APR-12,Saifuddin,,en,65.95.83.101,benjamin_15@sympatico.ca,15406158,000000124827408,5,5,There was no need for improvement.,5
356374,27-APR-12,26-APR-12,Erika,,en,174.95.214.151,gseverin@sympatico.ca,15409378,000000124834833,1,1,"Would not compromise on price, in fact looking at other companies ",1
356375,27-APR-12,26-APR-12,Sajid,,en,174.88.15.205,Briansaracini@bell.net,15404938,000000124816094,5,4,,4
356376,27-APR-12,26-APR-12,George,,en,65.93.150.143,hrsnell@sympatico.ca,15409746,000000124833286,5,5,"I had a wonderful person who was so patient and helpful.  I asked him where he
was from and he said Ottawa and his name
is George.  He is a top notch technician and I would LOVE to have him every time I have a problem.",5
356377,27-APR-12,26-APR-12,Juan,,en,184.145.27.118,ampertens@sympatico.ca,15405592,000000124818469,5,5,nothing - he did what he had to do very well.,5
356378,27-APR-12,23-APR-12,Ahmed,,en,174.93.131.216,hstavaris@bell.net,15372278,000000124738171,5,5,you could have sent this expert sooner and prevent me from all the delays and waste of time I have spent on the phone with customer service and the earlier technicians who were not aware of how to resolve this problem,4
356379,27-APR-12,26-APR-12,Radhika,,en,50.100.80.46,lionel.cynthia@sympatico.ca,15411714,000000124833430,5,5,"Nothing.  The lady was efficient, professional, quick, polite, and fixed my problem.  Needless to say, I was most impressed with her expertise.",5
356380,27-APR-12,26-APR-12,Juan,,en,70.27.114.44,marmetz@bell.net,15412460,000000124820948,5,5,The gentleman with whom I spoke was very pleasant and very clear in his  instructions as he talked me through to the solutiion of my problem. Who could ask for more?,5
356381,27-APR-12,26-APR-12,Kathy,,en,69.157.167.66,ziggy100@sympatico.ca,15417150,000000124833434,5,5,,5
356382,27-APR-12,26-APR-12,Afef,,fr,174.92.173.45,francine.mercier@sympatico.ca,15408788,000000124826291,4,5,,5
356383,27-APR-12,26-APR-12,Olivier,,en,174.92.72.66,c.cdupuis@sympatico.ca,15406678,000000124818290,5,5,,5
356877,25-APR-12,24-APR-12,Shaun,,en,70.30.21.144,doug.smith@sympatico.ca,15386082,000000124773393,5,5,"I dealt with a gentleman by the name of Sean and he was incredibly helpful, explained everything he was doing step by step and to be honest he made my day.  He is a great asset to Bell.  Thanks",5
356878,25-APR-12,24-APR-12,Edgardo,,en,70.26.140.24,mpm2002@sympatico.ca,15391914,000000124774280,5,4,Nothing!!!!,4
356879,25-APR-12,24-APR-12,Emily,,en,129.33.202.164,paul.thorne@sympatico.ca,15392616,000000124787024,4,4,less waiting time on hold,5
356880,25-APR-12,24-APR-12,John,,en,174.95.213.32,a.d.vinke@sympatico.ca,15382832,000000124774691,4,4,"Make thinks more simple, exemple:
for selfhelp of any Problem 
userID: Email address
Password: Account No. If Bell makes thinks easier,I would recomment it,but now:NO ",2
356881,25-APR-12,16-APR-12,Oliver,,en,174.94.20.112,darlene.bertrand049@sympatico.ca,15296892,000000124606603,5,5,nothing,5
356882,25-APR-12,24-APR-12,Hector,,en,76.69.30.179,gtyson@sympatico.ca,15387586,000000124774974,5,5,,5
356883,25-APR-12,24-APR-12,Elmer,,en,70.29.15.135,anthony.tony@sympatico.ca,15383556,000000124777378,5,5,,5
356884,25-APR-12,24-APR-12,Mathew,,en,70.26.22.50,annsmi@sympatico.ca,15383540,000000124778009,4,5,,4
356885,25-APR-12,24-APR-12,Lisa,,en,74.12.251.0,tromano1@bell.net,15395604,000000124779835,5,5,nothing,5
356886,25-APR-12,16-APR-12,Ferdaous,,fr,69.157.139.182,marcorichard@sympatico.ca,15302640,000000124591703,5,5,,5
356887,25-APR-12,24-APR-12,Paul,,fr,70.49.113.9,redaut@bell.net,15393296,000000124791764,2,1,,1
356888,25-APR-12,24-APR-12,Dawood,,en,174.91.59.236,gracetb@sympatico.ca,15387514,000000124779562,4,5,,5
356889,26-APR-12,22-APR-12,Med Anouar,,fr,74.14.186.233,mcharles4@bell.net,15362400,000000124730435,2,2,Avoir des techniciens moins impatients et pas pressé d'en finir avec le client.Cela donne limpression qu'ils ont comme souci premier d'atteindre un quota de client et non la satisfaction du client.,3
356890,26-APR-12,24-APR-12,Eric,,en,74.12.242.221,galianotom@sympatico.ca,15387062,000000124787142,5,5,,5
356891,26-APR-12,24-APR-12,Shashank,,en,65.95.244.106,joe.sulley@sympatico.ca,15388996,000000124777635,5,2,,4
356892,27-APR-12,26-APR-12,Seshadri,,en,184.146.173.155,pliebmann@sympatico.ca,15414134,000000124815932,4,4,He could not solve the problem himself but said he would move it up a level and I would be contacted upon resolution which was done by Bell later at lunchtime,4
356893,27-APR-12,26-APR-12,P Senthil,,en,70.51.220.127,k.hospedales@sympatico.ca,15410930,000000124832607,4,3,do not know,5
356894,27-APR-12,26-APR-12,Stephen,,en,64.231.139.25,ggiancola@bell.net,15409142,000000124834729,5,5,Nothing!,5
356895,27-APR-12,24-APR-12,Moez,,fr,184.144.244.192,cournoyer.g@sympatico.ca,15385218,000000124769821,1,1,Éviter l'arrogance et plutôt essayer d'aider au lieu d'attendre qu'il se passe quelque chose,
356896,27-APR-12,23-APR-12,Sahra,,fr,65.93.126.116,jlarose01@bell.net,15373342,000000124747312,5,5,,4
356897,27-APR-12,24-APR-12,Rahma,,fr,184.144.244.192,cournoyer.g@sympatico.ca,15385220,000000124776498,4,4,L'attitude de l'agent était en mode aide et le problème fut résolu en 10 minutes,3
356898,27-APR-12,18-APR-12,Sahali,,fr,65.93.126.116,jlarose01@bell.net,15328216,000000124657582,5,5,Pour ce problème rien de plus.,5
356899,27-APR-12,26-APR-12,Atoiya,,en,70.26.116.34,pat4@sympatico.ca,15413780,000000124819953,5,5,responding to the call quicker,5
356900,27-APR-12,26-APR-12,Samuel,,en,184.146.105.244,jp.richard@sympatico.ca,15410758,000000124818188,4,4,stop asking for my phone number so many times!,
356901,27-APR-12,26-APR-12,Sushil,,en,70.27.53.202,kontactus@bell.net,15411216,000000124816920,5,5,,5
356902,27-APR-12,26-APR-12,Valerie,,fr,174.88.165.151,jean-claude.hebert@sympatico.ca,15410256,000000124822624,,1,,4
356903,27-APR-12,26-APR-12,Manel,,fr,174.88.165.151,jean-claude.hebert@sympatico.ca,15410254,000000124826921,1,1,,3
356904,27-APR-12,26-APR-12,Oliver,,en,184.148.8.180,cote-monk@bell.net,15407332,000000124821347,5,5,Nil,5
356905,27-APR-12,26-APR-12,Amine,,fr,70.53.176.71,lbcourchesne@bell.net,15411492,000000124837471,5,5,,5
356906,27-APR-12,26-APR-12,Zishan,,en,216.209.117.51,csparks@sympatico.ca,15407378,000000124831387,5,5,"Actually there is nothing you could do to improve on the excellent suuport I received.I am on dial up in this remote location and ZISHAN talked me through the process and I was able to get back into my e-mail accounts and banking. As a note I had the same problem this morning which was also very well handled as well. I just got a new cell phone with a plan and although there is $247.00 outstanding on my bill, I have to wait a couple of days for the banks to clear checks and payments. I am just an old retired pensioner with blurred vision and early signs of dementia,and sometimes forget to pay bills but I have been a bell customer for over 40 years so the money is coming and I can't leave town if I wanted to.",5
356907,27-APR-12,25-APR-12,Elmer,,en,184.145.93.251,mac.sea@sympatico.ca,15403908,000000124811844,5,5,The call was short and effective.,4
356908,27-APR-12,26-APR-12,Chekib,,fr,76.71.144.199,ejprevost@sympatico.ca,15408328,000000124832820,5,5,,5
356909,27-APR-12,26-APR-12,Alvaro,,en,184.146.218.56,barrynoella@sympatico.ca,15406034,000000124823005,2,3,his accent made it difficult to understand for seniors the problem is more acute,3
356910,27-APR-12,26-APR-12,William,,en,174.92.95.203,gtricklebank@sympatico.ca,15409396,000000124830228,,,"Every time I try to contact Bell I go round and round in circles until I get to the right person or service.  I am usually livid by the end of it.  I want to talk to a competent person immediately, even if it means waiting on hold for several minutes.  I don't recall if William was the the one who eventually solved my problem or if he was one of several dead ends.",1
356911,27-APR-12,26-APR-12,Rym,,fr,174.93.239.76,socialcredit@sympatico.ca,15415632,000000124822090,4,4,,5
356912,27-APR-12,26-APR-12,Sylvain,,en,67.71.178.169,marleneritchie@sympatico.ca,15412454,000000124828871,4,4,"Bell informed me by internet to reply if I wanted an internet-generaged bill after June, yet when I tired to follow the directions, a note responded that my internet address was incorrect. Well, how did Bell reach me to send that notice if my internet address was incorrect.  The representative handled the matter for me, but there should have been no problem in the first place.  I resent the fact that I have to spend time on troubles generated by the Bell system.  ",3
356913,27-APR-12,26-APR-12,Sherwin,,en,67.70.117.142,dee5@sympatico.ca,15407776,000000124822644,5,,"I was in the wrong place, I was in billing should have been in Customer
support for my lap top. The gentlemen who took care of me, went out of his way,to help me with my problem. Its not yet solved. Gentlemen # X5283.",2
356914,27-APR-12,20-APR-12,Dheeraj,,en,174.89.109.88,n.g.clark@sympatico.ca,15353886,000000124695803,5,5,N/A,5
356915,25-APR-12,24-APR-12,Jan,,en,65.92.153.158,mhcross@sympatico.ca,15391464,000000124773061,4,4,Pleasant,5
356916,25-APR-12,23-APR-12,Rajni,,en,70.26.124.219,charlyn1@sympatico.ca,15368332,000000124743955,5,5,,5
357438,27-APR-12,26-APR-12,Gregorio,,en,70.49.105.86,shrbl@sympatico.ca,15415504,000000124824999,5,5,,5
357439,27-APR-12,26-APR-12,Hector,,en,74.15.98.120,r.w.schaus@sympatico.ca,15414302,000000124835229,1,1,"told couldn't help me, some virus can't be fixed, I needed to take to an expect and start over.",1
357440,27-APR-12,20-APR-12,Jaime,,fr,174.88.156.98,lucie.gratton095@sympatico.ca,15352682,000000124686550,5,5,L'expérience était parfaite et c'est ce genre de service que jattends d'une compagnie avec qui je transige et qui respecte ses clients.  Bravo! 5 étoiles à votre préposé. Si j'avais une entreprise c'est ce genre de personne qui travaillerait pour moi. J'espère que vous récompensé ce genre de bon travail. Pour avoir moi même formé des agents de serv. clientèle trop souvent je pense que ceux-ci ne sont pas assez bien reconnue dans leurs milieu de travail et pourtant il représentent la première ligne. Les actionnaires devraient penser à eux plus souvent.  ,5
357441,27-APR-12,26-APR-12,Cathrine,,en,70.54.50.164,wilbrown@sympatico.ca,15416854,000000124837632,4,4,,4
357442,27-APR-12,26-APR-12,Maggie,,en,65.92.199.133,mrdes001@sympatico.ca,15413182,000000124816306,4,4,I initially called in to another customer service rep. to have services changed on both my telephone & internet accounts.  I was advised that the individual could make changes to my telephone and that I would have to call back in 24 hours to make changes to my internet....???  When I spoke to Maggie regarding my internet...she was very helpful.  WHY I COULDN'T REQUEST CHANGES TO BOTH SERVICES AT THE SAME TIME IS PUZZLING..EVEN A LITTLE FRUSTRATING.  HAVING TO CALL BACK IN 24 HOURS...IN THIS DAY & AGE????   SOMETHING NEEDS TO BE DONE TO CORRECT THIS.   CUSTOMER SERVICE...???,
357443,27-APR-12,26-APR-12,Philip,,en,174.94.11.250,ldmartin@sympatico.ca,15411530,000000124823303,4,4,I called the night before about 8:15 pm and hung up after waiting more than 1/2 hour on hold without the courtesy of a prompt about how much waiting time there was for a service rep. Why do you treat the public with such ignorance? Alexander gGaham Bell would be horrified at your lack of corporate manners!!,3
357444,27-APR-12,26-APR-12,Latisha,,en,184.145.21.192,sabaudin_hamzaraj105@sympatico.ca,15415124,000000124824563,4,4,"
 To remburse what was over the 40 dollars per month.",5
357445,27-APR-12,26-APR-12,Karim,,fr,174.89.231.225,jocelynderoche@bell.net,15410572,000000124838895,5,5,,5
357446,27-APR-12,26-APR-12,Noureddine,,fr,174.88.246.10,sylvie.mancheron@sympatico.ca,15416048,000000124837579,3,3,"J'avais une certaine difficulté à comprendre le représentant, à cause de son accent.
Le représentant a essayé de me vendre un INTERCOPM!!!!!!!aucune idée du lien avec mon probème",
357447,27-APR-12,26-APR-12,Grace,,en,69.158.70.176,spyatry@sympatico.ca,15415726,000000124828644,4,4,"This is not in response to the above question but this is the only place i can leave a comment.
 The technical expertise that was received fron Grace was a pleasant change from the lengthy experience from the previous day with some other BELL technical specialists. Although the latter were probably knowledgeable in their field of expertise and were probably challenged with dealing with a luddite, the two hours+ spent on the phone to them did not resolve the problem I was having whereas the help received on 26th was delivered rapidly and with the panache of someone who knew their business and was able to deliver the information in an easily understood manner.",4
357448,27-APR-12,26-APR-12,Stephen,,en,64.231.50.240,keirmacmillan@sympatico.ca,15411054,000000124819502,4,,"In fact I did not call Bell, Bell called me. As this hs never happened before in the almost 50 years I have been with Bell, I was quite surprised. It seems that the Bell identified problem is dealt with.",4
357449,27-APR-12,26-APR-12,Nemri,,fr,76.65.91.186,andrebrodeur@sympatico.ca,15405628,000000124836358,1,1,"C'est long avant de parler à un préposé. Ensuite, il me propose un forfait de merde (downgrade par rapport à ce que j'avais). Il a fallu que je demande la loyauté, mais on m'a raccroché au nez la premiere fois. J'ai re-téléphoné la loyauté mais il a fallu que je repasse avec le préposé de 1ere ligne encore une fois avant d'avoir la loyauté qui m'a cette fois tres bien répondu. Plus d'une heure à parler à des cons avant de parler à dame tres gentille (loyaute) qui m'a prié de ne pas changer de fournisseur internet.
Belle expérience client ...",1
357450,27-APR-12,23-APR-12,Ingrid,,en,174.92.187.111,robron84@sympatico.ca,15379362,000000124742840,5,5,nothing,5
357451,27-APR-12,26-APR-12,Irving,,en,76.67.115.11,lyn.myshadow@sympatico.ca,15412018,000000124826606,4,4,,4
357452,27-APR-12,26-APR-12,Preethi,,en,184.146.104.121,darnell.stan@sympatico.ca,15407572,000000124827600,3,4,I am over 80 years of age.  The agent spoke very quickly in a low voice with an accent.  This made it very difficult for me to follow. However she knew what she was doing and eventually solved my problem despite the many requests by me for her to repeat herself.,3
357453,27-APR-12,20-APR-12,Hakim,,fr,174.88.84.194,frankfort@bell.net,15349814,000000124698325,2,2,Mieux m'orienter.,2
357454,27-APR-12,26-APR-12,Ahmed,,fr,174.89.211.101,fhebert2@sympatico.ca,15408670,000000124827321,4,4,"Après plusierus essais afin de retablir ma connection,j'ai été transferé a un troisieme conseiller qui a finalement réglé mon probleme.",5
357455,27-APR-12,26-APR-12,Emmanuel,,en,184.147.53.236,mbforrester@sympatico.ca,15412628,000000124831522,1,1,proper training for your staff.,2
357456,27-APR-12,26-APR-12,Samantha,,en,74.14.159.97,cchoma@sympatico.ca,15406906,000000124824470,4,3,"I would prefer to simply continue receiving my bills from Bell by mail --- with NO extra charge.
But the financial help for the year ahead is a good thing. Samantha definitely wanted to be helpful.",4
357457,28-APR-12,27-APR-12,Rym,,fr,76.68.200.253,al.stpierre@sympatico.ca,15417714,000000124852024,5,5,augmenté la vitesse pour atteindre un conseiller...,5
357458,28-APR-12,27-APR-12,Pratheep Prabhu,,en,70.51.14.168,f.temur@sympatico.ca,15420728,000000124839670,4,4,everything was o.k,5
357459,28-APR-12,27-APR-12,Syed,,en,70.48.160.153,dorienmurray@sympatico.ca,15420242,000000124851343,5,5,,5
357460,28-APR-12,27-APR-12,Pratiksh,,en,70.51.33.179,alexander.highet@sympatico.ca,15417780,000000124845210,5,5,,4
357461,28-APR-12,26-APR-12,Pamela E,,en,184.147.181.139,donlinn@sympatico.ca,15408056,000000124825807,2,2,,4
357462,28-APR-12,27-APR-12,Umesh,,en,74.14.25.199,flatham@sympatico.ca,15420874,000000124852360,5,5,,5
357463,28-APR-12,27-APR-12,Ibrahim,,fr,67.68.164.244,jflarose@bell.net,15422508,000000124847073,5,5,,5
357464,28-APR-12,27-APR-12,Sylvain,,fr,70.52.112.115,sonya.kertesz@bell.net,15427746,000000124846972,5,4,Nous avons oublié de revenir de couvrir la connexion sans fil de mon pc mais l'ensemble des problèmes ont été résolu avec une grande satisfaction. je rappellerai le soutien technique.,3
357465,25-APR-12,24-APR-12,Sudhakar,,en,67.70.82.54,brian.wolfe@bell.net,15384378,000000124789331,5,5,,5
357961,28-APR-12,23-APR-12,Asma,,fr,76.68.173.229,s_lemay@sympatico.ca,15379696,000000124742797,5,4,Peux être juste aviser que les jours non utilisés seront automatiquement remboursés.  J'ai quand même faite les démarches nécessaire et mes 4 jours non utilisés seront remboursés.  Merci quand même,5
357962,28-APR-12,27-APR-12,Mansouri,,fr,174.89.231.79,robray@bell.net,15426898,000000124850991,2,1,voir mon commentaire sur réf no124852626,3
357963,28-APR-12,26-APR-12,Manel,,fr,174.93.247.199,papyjo39@sympatico.ca,15413720,000000124826460,4,1,nous envoyé un technicien plus tot car depuis debut avril nous avions des problemes ,4
357964,28-APR-12,26-APR-12,Aprajit,,en,184.144.16.64,kysely@sympatico.ca,15411294,000000124819471,5,5,Nothing,4
357965,28-APR-12,27-APR-12,Stephen,,en,184.148.65.88,fergie46@bell.net,15420834,000000124856732,3,1,"Your rep. did not realize that my computer was hooked to the internet wireless.I did not realize that my son-in-law did that. After a bit of digging I figured that out myself, went and found a cable to hook to the router and the computer and the problem was solved.",
357966,28-APR-12,24-APR-12,Imen,,fr,64.229.58.187,jeandesr@bell.net,15388566,000000124771325,5,4,"rien de plus, car je suis novice dans la travail avec internet et il me faut pratiquer davantage pour pouvoir suivre les explications de votre préposée.",5
357967,28-APR-12,24-APR-12,Khan,,en,69.157.179.154,timmytlc@sympatico.ca,15381277,000000124766320,1,1,"Twice recently, Bell technical support has not been able to solve my problems [minor ones] after lengthy sessions over the telephone. A technician comi",1
357968,28-APR-12,26-APR-12,Mahmoud,,fr,69.159.159.170,colettelessard@sympatico.ca,15407294,000000124835873,5,5,"Gros merci a MR.Mahmoud
Bon service .

Je trouve mon internet haute vitesse lente un peux ..Merci 

 ",5
357969,28-APR-12,27-APR-12,Aqeel,,en,76.64.101.250,pauline.chapman024@sympatico.ca,15425896,000000124846629,5,5,Tghe service received was excellant,5
357970,28-APR-12,26-APR-12,Manel,,fr,174.91.218.242,lorrainelepine@sympatico.ca,15411840,000000124821477,4,3,"J'attends d'avoir des résultats concrets avant de me prononcer défitinitivement.

  ",4
357971,28-APR-12,27-APR-12,Simon,,fr,70.55.162.34,daniel.st-aubin2@sympatico.ca,15419614,000000124859067,5,5,,3
357972,28-APR-12,27-APR-12,Brittany,,en,70.52.224.5,peter.cox@sympatico.ca,15426012,000000124853790,5,5,,5
357973,28-APR-12,27-APR-12,Mathieu,,fr,70.30.148.180,jean-yves.st-hilaire@sympatico.ca,15422396,000000124846350,1,1,"Votre soutien technique savait, mais il ne l'a pas dit car ce n'était pas dans le soutien technique.Il aurait pu me donner la réponse verbale et je me serais organisé.Finalement je me suis organisé moi-même et j'ai réussi.",3
357974,28-APR-12,24-APR-12,Sravan Kumar,,en,70.31.180.42,aron2ron@bell.net,15383632,000000124779455,5,5,,4
357975,28-APR-12,25-APR-12,Fabian,,en,69.157.18.52,dc_martinook@sympatico.ca,15399264,000000124811788,4,4,,4
357976,28-APR-12,20-APR-12,Faouzia,,fr,67.70.86.219,mike.estelle@sympatico.ca,15353524,000000124688446,3,4,"nous laisser la facture papier sans frais. Nous ne sommes pas d'accord avec le fait que nous soyons responsable de gérer la facture surtout avec le service LENT de internet, et une facture sur de multiples pages avec un LONG temps d'attente entre chaque page. ",2
357977,28-APR-12,27-APR-12,Mohammed,,en,70.48.214.26,rosemary.catherwood@sympatico.ca,15427002,000000124849003,5,5,I was quite happy with the recent experience.The Tech resolved the problem in a quick and stress free (for me) manner.,5
357978,28-APR-12,27-APR-12,Edgar,,en,174.91.6.253,susie-annmedal@sympatico.ca,15428044,000000124851600,4,4,For it not to happen in the first place. The wires were all a mess from the last technician that was here and the lady technician that came saturday afternoon had to fix it all up properly. She was a really nice and friendly technician.,4
357979,28-APR-12,27-APR-12,Thorat,,en,76.65.44.54,rhmartin@sympatico.ca,15426672,000000124857548,4,2,,4
357980,28-APR-12,27-APR-12,Bernard Vijay,,en,76.65.44.54,rhmartin@sympatico.ca,15426674,000000124858387,4,3,,4
357981,28-APR-12,27-APR-12,Marc-Andre,,en,184.147.197.148,piper-1@sympatico.ca,15426148,000000124851482,4,4,,3
357982,28-APR-12,23-APR-12,Mahmoud,,fr,70.52.101.56,lise.tetreau@sympatico.ca,15375168,000000124753444,5,5, vous assurer de la même qualité de la part de tous vos employés.,4
357983,28-APR-12,18-APR-12,Yassine,,fr,70.52.101.56,lise.tetreau@sympatico.ca,15329456,000000124653274,4,5,continuer de conserver son calme malgré l'incompétence du client. ce que monsieur a fait.,4
357984,28-APR-12,27-APR-12,Ibrahim,,fr,69.157.88.191,richard.cloutier1@sympatico.ca,15426696,000000124847750,5,5,avoir le même service au canada,5
357985,28-APR-12,27-APR-12,Meriem,,fr,70.26.245.60,johannecardin@sympatico.ca,15422756,000000124861653,5,5,,4
357986,28-APR-12,27-APR-12,Salwa,,fr,174.89.233.159,blaispa@sympatico.ca,15418542,000000124841809,3,,Me confirmer réellement si la promotion Internet serait renouvenée.,3
357987,28-APR-12,16-APR-12,Eduardo,,en,174.89.60.159,sandra.barr@sympatico.ca,15306272,000000124612877,4,4,,4
357988,28-APR-12,27-APR-12,Preethi,,en,67.71.125.136,a.jedlinski@bell.net,15417492,000000124860763,5,4,,5
357989,28-APR-12,27-APR-12,Katrina,,fr,174.93.226.5,celson37@sympatico.ca,15419058,000000124846343,4,4,Katrina a été très débrouillade et s`est donné la peine de chercher ce qui probablement ferait le mieux mon affaire .Elle est compréhensive .,5
357990,28-APR-12,26-APR-12,Shinoj,,en,65.95.147.3,djketteman@sympatico.ca,15407980,000000124821935,5,5,nothing,5
357991,28-APR-12,27-APR-12,Michael,,en,184.148.123.8,diannez@bell.net,15420074,000000124859635,3,2,,3
357992,28-APR-12,27-APR-12,Edwin,,en,184.145.80.150,gcesmith@sympatico.ca,15421208,000000124845830,4,5,"Reduce wait time to book a technician appointment.  It took several representatives and at least 15 minutes, to book a technician to come to my home, even though I asked for it right away.",4
357993,28-APR-12,24-APR-12,Anis,,fr,70.30.170.128,lucepelletier@sympatico.ca,15390472,000000124767206,5,5,,4
357994,28-APR-12,27-APR-12,Stacey,,fr,67.68.113.29,marcelphilippa@sympatico.ca,15424372,000000124852378,4,4,"màvoir prévenu de cette hausse de tarif avant la reception de la facture,egalement d`etre au courant de certaines offres de votre part,avant de prendre une décision pour regarder ailleurs",4
357995,28-APR-12,27-APR-12,Julie,,en,184.147.20.135,bthordarson@sympatico.ca,15418810,000000124839896,5,5,Nothing that I can think of,5
357996,28-APR-12,22-APR-12,Mustapha,,fr,184.144.212.27,julioolmedo@bell.net,15361186,000000124730346,2,2,,
357997,28-APR-12,27-APR-12,Mohammed,,en,184.147.215.122,galaxy_al@sympatico.ca,15421120,000000124851054,5,4,,5
357998,28-APR-12,27-APR-12,Jeff,,en,70.51.207.150,e.stokell@sympatico.ca,15420388,000000124840530,4,5,this is being very picky but the only flaw was the wait for the attendant,5
357999,28-APR-12,27-APR-12,Dashrathan,,en,70.51.207.150,e.stokell@sympatico.ca,15420390,000000124843841,5,5,nothing,5
358000,28-APR-12,27-APR-12,Denys,,en,204.101.237.139,danporga@sympatico.ca,15419674,000000124843356,4,4, do not  charge my minutes against phone,4
364228,24-JUN-12,24-JUN-12,,,fr,69.9.79.109,,,,1,1,"Vous auriez du former l'employée qui m'a répondu avec un non professionnalisme flagrant! J'avais un numéro de confirmation d'une suspension d'internet pour 6 mois et ça n'a pas été fait. L'employée s'est entêtée de dire que c'était ma faute. Elle m'a dit qu'elle ne pouvait rien faire! qu'il n'y avait aucun superviseur quand j'en ai demandé un! J'ai demandé son nom et numéro d'employé...elle n,a pas voulu me le donner...ensuite j'ai dit que j'allais cancellé ma télé, internet et téléphone (elle m'a dit que dans mon compte il me chargait télé fibe...ce que je n'ai absolument pas, j'ai télé satellite), j'ai dit que j'allais porter plainte à l'office de la protection des consommateurs et à la CPRST, et c'est là que tout à coup, elle dit qu'elle va me trouver un superviseur. Elle me criait au téléphone, pire service à la clientèle à vie depuis que je suis cliente depuis 30 ans!J'ai été mise en attente durant 20 minutes pour trouver un superviseur sans réponse. J'ai raccroché et rappelé, parlé avec une autre représentante et j'ai tout simplement cancellé tous les services. Depuis novembre 2011 que j'ai perdu aux moins 4 heures de temps avec vous juste pour cancellé ou suspendre mon internet...service déplorable! Dernière représentante avant celle avec qui j'ai tout cancellé:
nom de l'employée: inconnue puisqu'elle n'a pas voulu me le répéter, mais elle avait un accent haitien, 
Numéro d'employé: inconnu car elle n'a pas voulu me le donner!
Date: 24 juin 2012
Heure: environ 10:40 am

À chaque fois que j'appelle votre service je suis en furie contre vos employés..je dois rappelé au moins 2 à 3 fois pour parler à un représentant qui est compétent! Vous gâchez notre humeur et notre journée! Je vais canceller tous les cellulaires qu'on a avec vous! Ça suffit de profiter de vos clients! 
ex-cliente de Bell dans 30 jours!",1
364229,25-JUN-12,30-AUG-10,Bella,,en,62.240.36.203,sadhanoosh@bell.net,9269653,000000110942550,3,2,,2
364230,25-JUN-12,19-APR-12,Soumia,,fr,67.70.133.200,nchevalierrr@sympatico.ca,15343192,000000124673774,4,3,Bien appliquer les rabais promis (124673774) (B46L24B3),1
364231,26-JUN-12,26-JUN-12,,,en,65.95.101.204,,,,4,4,Nothing,5
364232,27-JUN-12,11-MAY-12,Juan,,en,70.30.26.55,rge3@sympatico.ca,15508755,000000125140735,5,5,Nothing to comment to improve service,5
364233,27-JUN-12,14-MAY-12,Satish,,en,208.70.108.155,anmtc@sympatico.ca,15526023,000000125196479,1,1,,1
364234,01-JUL-12,04-MAY-12,Emy,,fr,67.71.80.240,monique.bisson@bell.net,15462812,000000125004329,5,1,"1. Votre systeme de facturation est pourri.
2. J'ai un forfait avec vous, et jusqu'a maintenant je n'ai pas recu de facture incluant les trois services.  Telephone est toujours a part.  Telephone, internet et television devrait etre ensemble pour un total de $168/mois + $5.00 pour augmentation de mega. 
Mon telephone a ete debranche pour 2 jours a cause de votre systeme de facturation - vous deviez deduire de mon compte de banque - ce qui n'a pas ete fait - je devais payer la facture recu a la maison.  J'ai du passer en tout un bon 4 heures avec les conseillers pour regler le tout !!!
Pour ameliorer le tout - respecter vos ententes avec le client et assurez-vous que vos ordinateurs se parlent.",1
364235,07-JUL-12,15-APR-12,Walter,,en,70.26.66.176,rinie@sympatico.ca,15292086,000000124577745,3,4,,4
364236,09-JUL-12,09-JUL-12,,,en,74.14.156.57,,,,5,5,pop blocker should be improved,5
364237,09-JUL-12,09-JUL-12,,,en,70.24.161.119,,,,5,5,no thing,5
364238,10-JUL-12,10-JUL-12,,,fr,76.71.213.136,,,,2,1,Pouvoir appeler mes ami(es) sur Les Plaines De Québec au Festival d'été de Québec.,1
364239,11-JUL-12,11-JUL-12,,,en,65.94.48.112,,,,3,4,,2
364240,12-JUL-12,06-MAY-12,Julio,,en,67.71.125.172,david702@sympatico.ca,15476226,000000125033160,4,5,,4
364241,13-JUL-12,16-FEB-12,Ruth,,en,70.24.175.119,bkrjgrant@bell.net,14939556,000000123335393,5,5,,4
364242,15-JUL-12,19-APR-12,Achref,,fr,70.29.241.160,awnighali@sympatico.ca,15336184,000000124681243,5,5,c'est superb Bravo ,4
364243,17-JUL-12,17-JUL-12,,,en,67.204.217.74,,,,5,4,None,4
364244,17-JUL-12,01-MAR-12,Kate,,en,70.55.21.137,Kiam@sympatico.ca,15100148,000000123636656,3,1,Taken responsibility for the problems caused to my computer by automatically implementing a new security feature without making sure it was compatible with my current windows program.,4
364245,18-JUL-12,21-FEB-12,Keerthi,,en,70.49.85.38,joe8847@bell.net,15000120,000000123430575,1,1,i switched from cogeco to bell........ my email address was not with cogeco.... yet i cannot use it (for no good reason) with bell ..... not happy at all..... i would like to switch back but i cant so i rarely use my email from home and do my stuff with my phone or my office...... joe 905 246 4988... i hate it and those words are not strong enough...... ive lost some good relationships because of it !!!!!!!! ,1
364246,21-JUL-12,15-JUL-09,Krishnan,,en,76.64.209.128,alanjhodgson@sympatico.ca,6390798,000000100437978,3,3,"I requested to speak to a supervisor/manager, but this was met with resistance and excuses why one wasn't available.",3
364247,21-JUL-12,13-APR-12,Richard,,en,74.12.89.237,abdul.merali@sympatico.ca,15260798,000000124543070,5,5,,5
364248,24-JUL-12,24-JUL-12,,,fr,67.68.28.117,,,,1,1,"Ce matin, j'ai répondu à votre sondage suite à mon appel de service hier et je viens de communiquer avec vous autres car je n'ai pas de télé depuis hier 16h00 et on vient de me répondre qu'il faudra envoyer un technicien au coût de 75$.Non merci. J'irai voir un autre fournisseur.",1
364249,24-JUL-12,24-JUL-12,,,en,174.88.156.92,,,,2,2,"In Customer Service: Professionalism must always be maintained! I chatted with a Bell representative today who was, sarcastic, impatient and not very clear and did not maintain prefessionalism with me. I am not pleased with his service. Agent name: Marc Andre S. Email: marc-andre.samyn@bell.ca

He claimed I was ""wasting"" his time, as a new business owner, naturally I have questions and I have the right to not make an decision until all information has been provided to me and there are no ambigiuties. 

The agent came off as if he was only interested in me registering for the service a.s.p and clearly not customer satisfaction and helping keep informerd Bell customers.

VERY DISAPPOINTED! (I have saved the chat transcript) If requested I will provide it!

-Kirran Awan",2
364250,24-JUL-12,23-APR-12,Joy,,en,70.26.84.116,davidtindall@sympatico.ca,15369290,000000124755521,5,5,,5
364251,25-JUL-12,04-MAR-12,Mariem,,fr,64.229.55.194,jeanninerbennett@sympatico.ca,15139393,000000123699334,5,5,,5
364252,26-JUL-12,26-JUL-12,,,en,174.91.47.86,,,,5,5,,5
364253,30-JUL-12,17-APR-12,Nejib,,fr,70.49.62.60,gero_intl@bell.net,15313332,000000124617401,5,5,c'est bien comme c'est fait aujourd'hui,4
364254,31-JUL-12,13-MAY-12,Silvia,,en,50.101.202.16,savitree1@sympatico.ca,15524225,000000125171751,5,5,,5
364255,31-JUL-12,24-JAN-12,Laddavanh,,en,69.158.25.90,siddhiachrekar@bell.net,14726745,000000122783846,1,1,have your agents more educated and willing to help,3
364256,05-AUG-12,26-APR-12,Mohamed,,fr,74.198.164.216,lavoiem@bell.net,15411476,000000124824350,5,5,Plus facile d'acces. ,5
362713,15-MAY-12,14-MAY-12,Janani,,en,70.51.124.228,judit@sympatico.ca,15531711,000000125188433,1,1,"The staff were not knowledgable.  I was switched to wrong departments, given wrong information and made to wait endlessly until I had someone to speak to.",1
362714,15-MAY-12,12-MAY-12,Juan,,en,69.157.151.158,derek004@sympatico.ca,15512831,000000125168994,4,4,,4
362715,15-MAY-12,14-MAY-12,Eddy,,en,65.95.70.156,alan.bird1@sympatico.ca,15525719,000000125192890,4,3,"-though your representative was good and helpful I still find that the way you increase my bill every few months very frustrating, a little warning or justification would be mildly appreciated but not really welcome!",3
362716,15-MAY-12,14-MAY-12,Lucas,,en,184.144.36.73,tracyhume@bell.net,15537625,000000125181372,5,5,"THere was quite a bit of wait time but I don't believe that was the operators fault, more the way your system works.",3
362717,15-MAY-12,14-MAY-12,Pamela E,,en,74.12.60.230,a.bhaumik@sympatico.ca,15525417,000000125190989,5,4,,5
362718,15-MAY-12,14-MAY-12,David,,en,74.15.28.146,bmcrdes@sympatico.ca,15526705,000000125204223,4,3,,4
362719,15-MAY-12,11-MAY-12,Danny,,en,65.95.248.222,peter.wiles@sympatico.ca,15508251,000000125153732,4,3,convince me the problem was resolved and will not reccur,4
362720,15-MAY-12,14-MAY-12,Rabeb,,fr,65.92.37.94,suzie5berg@sympatico.ca,15537097,000000125184063,4,4,,4
362721,15-MAY-12,14-MAY-12,Roy,,en,74.15.240.7,sandra.landry2@sympatico.ca,15536225,000000125202118,5,5,,3
362722,15-MAY-12,12-MAY-12,Harathi,,en,174.91.2.179,jbukich@sympatico.ca,15514295,000000125156210,4,5,,4
362723,15-MAY-12,26-APR-12,Pamela,,en,70.53.106.114,skkerley@sympatico.ca,15415574,000000124819114,5,3,"She did everything very well.
She fixed somethings but later my problem was still there",5
362724,15-MAY-12,14-MAY-12,Ivette,,en,99.251.188.72,lenn003@bell.net,15532463,000000125185834,5,5,,4
362725,15-MAY-12,12-MAY-12,Saifeddine,,fr,76.69.223.121,musici@sympatico.ca,15516333,000000125158370,5,5,Tout a été parfait.,5
362726,15-MAY-12,14-MAY-12,Manel,,fr,147.154.235.56,jlehoux11@sympatico.ca,15531281,000000125186958,3,2,"Ce problème est récurrent, j'ai dû communiquer en plusieurs occasion pour le même problème en espérant que cette fois, je n'ai plus à intervenir avec vos représentants pour ce problème.",1
362727,15-MAY-12,14-MAY-12,Bedre,,en,174.95.207.135,dotchison.hazel@sympatico.ca,15528677,000000125182073,4,2,"I still had the Firewall going off and today I installed McAfee Anti Virus and will see what happens. ""The Website is not responding"" keeps coming on and takes at least two minutes to clear before I can continue reading or sending an e-mail off.",3
362728,15-MAY-12,14-MAY-12,Wajdi,,fr,70.29.200.156,d.brown@sympatico.ca,15527951,000000125202942,2,1,"Écouter, le conseiller à  envoye un technicien  livrer un modem en donnant un rendez vous (sans m avertir) !! Poste Canada coûte moins cher qu un technicien qui a sûrement autre choses à faire que livrer des boîtes! ",
362729,15-MAY-12,14-MAY-12,Priyanka,,en,76.69.85.148,ben.hadar@sympatico.ca,15526495,000000125184685,4,4,,5
362730,15-MAY-12,12-MAY-12,Haythem,,fr,76.67.89.6,kara44@sympatico.ca,15514887,000000125168560,4,5,"rien, j'ai reçu le fil mardi le 15 mai via Purolator, très rapide comme service. Merci",5
362731,15-MAY-12,14-MAY-12,Elmer,,en,174.89.235.152,b.bokser@sympatico.ca,15526295,000000125195349,5,5,my experience was very good.,5
362732,15-MAY-12,14-MAY-12,Matthew,,en,74.14.175.20,la.la@sympatico.ca,15532247,000000125202168,5,4,You are doing great at the moment,5
362733,16-MAY-12,14-MAY-12,Shashank,,en,174.88.10.21,fredmar@sympatico.ca,15529477,000000125188539,4,5,,3
362734,16-MAY-12,14-MAY-12,Mohsen,,fr,64.119.212.86,jacinthe.vigneau@sympatico.ca,15530691,000000125202671,5,5,,5
362735,16-MAY-12,14-MAY-12,Ken,,en,184.144.110.192,daisylevy@sympatico.ca,15528005,000000125201030,5,5,"You automated services directed my call incorrectly.  I was directed to bell mobility when I was calling about my Internet Modum then that agent transferred me to accounting.  Once I got to the right person, Ken - he was great but I had to be transferred twice and wait on line.  I suggest whoever is transfering you waits on line with you etc to ensure you are not lost in the phone system",5
362736,16-MAY-12,11-MAY-12,Afroze,,en,174.91.116.158,mandm.lewis@sympatico.ca,15506693,000000125140618,4,4,,4
362737,16-MAY-12,12-MAY-12,Rolando,,en,69.158.0.236,dpnicholson@sympatico.ca,15513007,000000125166129,3,1,"The frontline staff need to sing from the same songbook! Each time I call back
I have to relate my issue but get a different answer then being unable to get to next level of technical support.",4
362738,16-MAY-12,16-MAY-12,,,en,184.151.61.143,,,,1,1,"be honest, listen to what i am saying, fix the problem instead of putting me on hold after i advised i was on my cell and it was costing me $",1
362739,16-MAY-12,16-MAY-12,,,en,184.151.61.143,,,,1,1,"be honest, listen to what i am saying, fix the problem instead of putting me on hold after i advised i was on my cell and it was costing me $",1
362740,16-MAY-12,14-MAY-12,Hemavathi,,en,174.88.102.70,euphoria_sb@sympatico.ca,15529169,000000125185367,4,2,Technician tried very hard but was unable to resolve the problem,4
362741,16-MAY-12,14-MAY-12,Zee,,en,70.48.73.129,c.faber@bell.net,15527033,000000125190826,4,4,,5
362742,16-MAY-12,12-MAY-12,Naziha,,fr,184.145.248.240,normand.lepine@sympatico.ca,15516499,000000125159037,4,4,,4
362743,16-MAY-12,11-MAY-12,Besma,,fr,64.229.58.44,Roger.Asselin44@sympatico.ca,15500533,000000125143336,4,4,Problème réglé après le 3e appel.,4
362744,16-MAY-12,14-MAY-12,Jason,,en,74.12.186.44,don.scrivens@bell.net,15528623,000000125185514,5,5,,5
362745,16-MAY-12,14-MAY-12,Shri Hari,,en,174.94.23.185,cathryn.beggs@sympatico.ca,15527247,000000125193692,5,5,,4
362746,16-MAY-12,13-MAY-12,Patricia,,en,70.53.96.180,ddseili@bell.net,15520395,000000125175734,5,5,can not think of anything,4
362747,16-MAY-12,14-MAY-12,Ajay,,en,50.101.56.189,4coop@sympatico.ca,15525139,000000125204211,5,5,"Given that what was needed to resolve the connection problem I was having was a hardware item (a new power cord for my modem), I would have been much happier if I had been able to pick the item up at a Bell store (of which there are several within easy walking distance from my home).  Had this been an option, I would have been reconnected early the next morning rather than having to wait through two full business days for the cord to be delivered.",3
362748,17-MAY-12,01-MAY-12,Edwin,,en,70.30.28.170,peter.huebert083@sympatico.ca,15449314,000000124920471,4,4,,4
362749,13-MAY-12,12-MAY-12,Dinesh,,en,184.147.118.131,rsmcewan@sympatico.ca,15517493,000000125164810,5,5,,5
362750,14-MAY-12,16-APR-12,Kay,,en,184.147.135.211,jgarcia0924@bell.net,15300468,000000124595744,5,5,She is very friendly & I'm very satisfied to her answers to my questions.,5
362751,14-MAY-12,13-MAY-12,Armando,,en,174.91.57.202,mad.hatter@sympatico.ca,15522643,000000125170925,5,5,all is good,5
363241,13-MAY-12,04-MAY-12,David,,en,64.228.149.68,deborah.hogue@sympatico.ca,15457206,000000125003623,1,1,"Get your people on the same page with the same information!!!!!!!!! Don't send us an e-mail saying we have to pay the extra $2.00, then when a customer rep calls tell us it doesn't apply to us because we are long time customers with all our services on one bill so we will not be charged the $2.00 and she is sure....very sure!!! Then we get an automated call saying....just a reminder your will be paying $2.00 extra. Then we call and are told yep! that's right...you pay...the other person made a mistake. Because of this we will be cancelling as soon as we find other plans!!!!!!!!!!! So much for your loyality is appreciated!",1
363242,13-MAY-12,12-MAY-12,Mahesh,,en,74.14.98.121,bazallen@sympatico.ca,15511793,000000125159072,5,4,My call on May 12 would not have been necessary if the technecian's report re his experience replacing my modem had been circulated to all necessary persons.,4
363243,13-MAY-12,12-MAY-12,Hector,,en,67.71.5.38,mmcnulty@sympatico.ca,15516189,000000125162983,5,5,,5
363244,13-MAY-12,12-MAY-12,Sravan Kumar,,en,65.92.133.37,mukherjik@sympatico.ca,15516327,000000125165594,5,5,"Can't think of any;service technician was excellent.",4
363245,13-MAY-12,12-MAY-12,Khan,,en,70.49.234.151,mtgdavis@sympatico.ca,15516319,000000125163712,5,5,,5
363246,13-MAY-12,12-MAY-12,Chuck,,en,184.147.39.219,guy100@bell.net,15513799,000000125159061,5,4,,5
363247,13-MAY-12,12-MAY-12,Richard,,en,74.12.242.154,waterbaby@bell.net,15518683,000000125159170,5,4,"You sent me a letter asking me to return my modem after you discontinued my service.  I purchased my modem and yet you sent the letter.  Now you tell me to ignore the letter after you threatened to charge me $75 for the modem.  This requoired me to take 15 min. of my time to respond via a phone call that I should not have been forsed to make.  Please do your homework and screen your addresses before sendiong such a letter.  Its not all about you guys making money.  We the customer count for something other than a number and thje $.  Thanks, 360-204-6506",2
363248,15-MAY-12,14-MAY-12,Wayne,,en,70.30.59.106,isabella.ferrara@sympatico.ca,15530599,000000125197116,5,4,"I was guided throughout the problem I had with internet with Wayne, the technician who was very fluent and experienced in what he was doing.  He explained everything that was happening and re-assured me that my problem with internet would be completely restored 100%.

As far as doing better to improve my experience, nothing at all.  As long as you hire more people like Wayne.",5
363249,15-MAY-12,14-MAY-12,Shyam,,en,76.64.92.27,glkigk@sympatico.ca,15529899,000000125194243,3,3,I wonder when I had to take the Bell bill by email that my password was made to change 3 or 4 times. DUH,3
363250,15-MAY-12,14-MAY-12,Carlos,,en,70.54.140.245,royhamilton@sympatico.ca,15535995,000000125196539,5,4,Nothing.,5
363251,15-MAY-12,14-MAY-12,Edgardo,,en,204.50.179.90,fivestreets@sympatico.ca,15529327,000000125181094,4,4,Simplify some of the procedures updating email addresses and passwords.,5
363252,15-MAY-12,14-MAY-12,Partha,,en,174.88.0.79,edeswaef@bell.net,15528923,000000125196203,5,5,"Nothing, I've always had wonderful success with the help line at Bell.",5
363253,15-MAY-12,14-MAY-12,Vijayashanti,,en,184.145.22.196,ekuhn@sympatico.ca,15528991,000000125201153,4,5,,4
363254,15-MAY-12,14-MAY-12,Juan Carlos,,en,184.145.88.197,cattales@sympatico.ca,15527271,000000125203197,5,5,"My experience has been that it is hit & miss and based on the person who takes your call.  This was definitely a HIT!  The person who helped me knew what they were doing, was courteous and so very helpful!!  Thank you again!!",5
363255,15-MAY-12,14-MAY-12,Brendan,,en,65.94.115.23,carolhome@sympatico.ca,15527171,000000125184228,5,5,The Tech. Agent was extremely knowledgeable and could not have done more to explain the problem.,5
363256,15-MAY-12,14-MAY-12,Nelly,,en,50.100.88.229,svent@sympatico.ca,15537109,000000125183714,5,5,,5
363257,15-MAY-12,14-MAY-12,Dawood,,en,184.147.213.221,dawn34@sympatico.ca,15528243,000000125181933,5,5,nothing it went very well,5
363258,15-MAY-12,14-MAY-12,Koussay,,fr,70.53.171.125,liseh@bell.net,15532667,000000125199693,3,4,,4
363259,15-MAY-12,14-MAY-12,Khaled,,fr,76.64.251.253,morneaulanglois@sympatico.ca,15534209,000000125193700,5,5,,4
363260,15-MAY-12,14-MAY-12,Luis,,en,174.91.137.252,wieder@sympatico.ca,15538085,000000125201601,5,4,,4
363261,15-MAY-12,14-MAY-12,Arcadius,,fr,174.92.234.250,rita.champagne@sympatico.ca,15535715,000000125186499,5,5,"Bonjour,
J'ai eu un tres bon service et tous mes problemes ont été résolu.

Merci",5
363262,15-MAY-12,14-MAY-12,Victor Gabriel,,en,70.29.32.17,jpg41@bell.net,15531621,000000125183844,5,4,,5
363263,15-MAY-12,14-MAY-12,Ben,,en,174.92.15.183,jhnewton49@sympatico.ca,15531203,000000125186726,4,4,"If you had left my original ""Unlimited Use"" plan truly unlimited, I would not have had to call in the first place.",4
363264,15-MAY-12,14-MAY-12,Francis,,en,174.89.47.192,screazzo@sympatico.ca,15536357,000000125183056,5,5,,5
363265,15-MAY-12,14-MAY-12,Sarra,,fr,65.92.171.252,Simonelay@sympatico.ca,15525371,000000125182202,5,4,,5
363266,15-MAY-12,14-MAY-12,Zaid,,en,70.53.24.99,c_matheson@sympatico.ca,15527069,000000125180478,5,5,I had my Bell router checked to verify it was working properly... and it is. Execellent & polite service from your Bell Technician!,5
363267,15-MAY-12,11-MAY-12,Kay,,en,131.104.173.121,kent.percival@sympatico.ca,15505789,000000125141595,5,5,I requested the adding of addition traffic volume to my internet account. I was surprised by the pro-rating of the fee and volume ofr this month. It would be very helpful if this was explained on your internet pages.,5
363268,15-MAY-12,14-MAY-12,Manindra Velpula,,en,67.71.21.182,marg.ohearn@sympatico.ca,15533257,000000125182397,5,5,clearer English,5
363269,15-MAY-12,14-MAY-12,Jill,,en,76.67.103.89,carcomm@sympatico.ca,15527113,000000125184320,5,5,,4
363270,15-MAY-12,14-MAY-12,Alejandro,,en,64.231.60.114,shawnjacksonfh@sympatico.ca,15536559,000000125190423,3,4,"Actually listen to what the customer is telling you, before you read from your prewritten list of popular responses.

As for the technician who was actually here to fix the problem - he was fantastic! Thank you to him.",3
363271,15-MAY-12,06-MAY-12,Oscar,,en,64.229.82.85,george.gervais@bell.net,15476936,000000125030433,5,5,,
363272,15-MAY-12,14-MAY-12,Aquiles,,en,70.48.74.179,david.schiestel@sympatico.ca,15528201,000000125200823,4,4,I was satisfied,4
363273,15-MAY-12,14-MAY-12,Sean,,en,207.164.79.85,geoffrey.sadleir@sympatico.ca,15529731,000000125199179,1,1,Called regarding your new 50/50 fibre to the home Internet service. The customer care rep was unable to provide me any clue when it would be available. ,3
363274,13-MAY-12,12-MAY-12,Danny,,en,70.27.62.235,lstainedglass@sympatico.ca,15515465,000000125156335,5,5,Danny was perfect.  He referred me to his superiors when he didnt know what the problem was.,5
363275,13-MAY-12,12-MAY-12,Carmen,,fr,174.92.238.78,maryseo@bell.net,15515821,000000125164012,5,4,,5
363764,14-MAY-12,13-MAY-12,Naziha,,fr,65.93.131.233,marguerite57@sympatico.ca,15522741,000000125177437,5,5,Tout ce qui a été fait a été très bien fait.,5
363765,14-MAY-12,06-MAY-12,Gabriela,,en,128.100.206.51,mjhall@sympatico.ca,15478922,000000125034005,1,1,"send out a servioe person to the house, which is what ou had to do in the end. The ""off site"" people obviously are reading from a script, and are utterly useless in resolving problems.",1
363766,14-MAY-12,12-MAY-12,Diego,,en,76.66.132.187,norm-street@sympatico.ca,15516493,000000125156232,4,5,Nothing ,3
363767,14-MAY-12,05-MAY-12,Mithila Maraj,,en,76.64.206.145,quinneyfamily@sympatico.ca,15472892,000000125020024,5,5,,5
363768,14-MAY-12,13-MAY-12,Shahbaz,,en,69.157.64.250,knotakare@sympatico.ca,15522241,000000125170470,4,4,hearing was low,5
363769,14-MAY-12,13-MAY-12,Aquiles,,en,70.53.115.110,a.g.mills@sympatico.ca,15519063,000000125170185,5,5,Nothing...handled expertlywith courtesy,5
363770,14-MAY-12,13-MAY-12,Jose,,en,65.95.134.237,jphaneuf1@sympatico.ca,15521983,000000125178305,5,5,,5
363771,14-MAY-12,13-MAY-12,Rebeca,,en,65.95.250.178,tavediss@bell.net,15524607,000000125175402,1,,,4
363772,14-MAY-12,12-MAY-12,David,,en,70.27.170.112,ibrown7@sympatico.ca,15514035,000000125164191,5,5,,5
363773,14-MAY-12,12-MAY-12,Mohamed Ali,,fr,65.92.162.13,mlgiannetti@sympatico.ca,15516175,000000125164294,5,5,La personne était très affable et a répondu à mes interrogations.,5
363774,14-MAY-12,11-MAY-12,Kevin,,en,184.144.68.176,wojo111@sympatico.ca,15510897,000000125142321,5,4,,4
363775,14-MAY-12,13-MAY-12,Aloysious,,en,70.31.99.139,peter_millard@sympatico.ca,15523577,000000125170900,4,4,"return the call within the half hour as said, by tech.",5
363776,14-MAY-12,13-MAY-12,Jose,,en,65.94.105.37,erle.jones@sympatico.ca,15520753,000000125175279,5,5,The help desk was excellent but I never would have been there if you hadn't screwed up the form you e-mailed me to register for on line billing,3
363777,14-MAY-12,13-MAY-12,Asma,,fr,70.50.153.83,manon.landreville@sympatico.ca,15522689,000000125174632,5,5,"J'ai surtout aimé la patience, la disponibilité de Asma. Elle a pris le temps de m'écouter et de répondre à mes questions et surtout régler mon problèmes
Merci Asma et merci à bell",5
363778,14-MAY-12,12-MAY-12,Chuck,,en,184.147.133.177,b-c.collier@sympatico.ca,15511727,000000125163603,3,2,"I could not connect ot the Internet. The rep tried many things and eventually told me that the problem could be with my Network Adapter.  I had it checked and it was okay.

I setup the computer again and was able to access the Internet.",
363779,14-MAY-12,12-MAY-12,William,,en,184.147.133.177,b-c.collier@sympatico.ca,15511729,000000125164792,3,2,"I could not connect ot the Internet. The rep tried many things and eventually told me that the problem could be with my Network Adapter.  I had it checked and it was okay.

I setup the computer again and was able to access the Internet.",
363780,14-MAY-12,13-MAY-12,Jude,,en,99.224.11.80,maybl8@sympatico.ca,15522895,000000125172523,2,2,Listen,2
363781,14-MAY-12,12-MAY-12,Khaled,,fr,70.29.160.166,andre.denomme092@sympatico.ca,15511523,000000125162591,3,4,"je n aime jamais appeler votre service,car j ai toujours l impression d etre pas un client fidèle depuis plusieures années....",3
363782,14-MAY-12,13-MAY-12,Hector,,en,74.14.150.94,errens@sympatico.ca,15520755,000000125171542,5,5,,5
363783,14-MAY-12,13-MAY-12,Moses,,en,99.230.149.102,safehydraulicfluid@bell.net,15524137,000000125176285,5,4,teach the previous six techs what this tech knows so that I would not have wASTED TIME AND EFFORT.,5
363784,14-MAY-12,11-MAY-12,Rahim,,fr,69.157.251.169,gouwendyk@bell.net,15504075,000000125141953,1,1,"when are you going to learn to communicate with me in English???bout 10 years you refused to do so, so I quit you and now that I am back in your""tender"" care , nothing has changed.",1
363785,14-MAY-12,13-MAY-12,William,,en,192.197.82.205,davids_world@sympatico.ca,15520353,000000125179830,1,1,"Prevent the CSR from insisting on asking irrelevant questions, ie. How may computers do you have in your house?  The issue here is how many other computers in the house are connected to the internet, and if there are no others connected to the internet then, the number of computers in the house is irrelevant related to why my internet connection is not working.

Also better troubleshooting and resolution when internet connectivity is lost is needed.  This issue resulted in a CSR telling me to take my computer to a computer repair shop because the NIC was not working, but after taking it to the computer shop, I was told it is working fine, and this waisted my time and undermines the believability of what CSR's tell customers.",2
363786,14-MAY-12,13-MAY-12,Rabeb,,fr,184.145.159.53,slebeuf@sympatico.ca,15524403,000000125169950,5,5,"La personne était très bien, mais elle n'avait pas accès à tout le dossier, ce qui a allongé l'appel. Si vous aviez un dossier central ce serait mieux pour tous.",4
363787,14-MAY-12,11-MAY-12,Alejandro,,en,69.157.47.11,lawrencem@bell.net,15506105,000000125146524,5,5,,4
363788,14-MAY-12,11-MAY-12,Flahi,,fr,76.64.24.45,nelson.lemieux@sympatico.ca,15507687,000000125152125,4,,apres 3 jours d'utilisation il est redevenu aussi LENT qu'avant mon appel.,2
363789,14-MAY-12,11-MAY-12,Shashank,,en,74.12.46.230,twopinks@bell.net,15510567,000000125138374,4,4,"I was told I needed a new power cord and it was Purolatered to me in 2 business days, no charge. I would have preferred to be able to pick it up at a Bell outlet , even to pay for it, but it was not available.",5
363790,14-MAY-12,12-MAY-12,Sriram,,en,70.49.188.49,psl69@sympatico.ca,15516993,000000125167233,5,5,,5
363791,14-MAY-12,11-MAY-12,Jose,,en,184.144.142.153,e.green3@sympatico.ca,15503151,000000125153831,5,4,,5
363792,14-MAY-12,12-MAY-12,Julio,,en,70.31.39.69,r.boettcher@sympatico.ca,15517029,000000125159239,5,5,,5
363793,14-MAY-12,05-MAY-12,Gustavo,,en,70.31.180.82,hultin@sympatico.ca,15470112,000000125020254,5,5,He could have been louder on the telephone.,5
363794,14-MAY-12,04-MAY-12,Oscar,,en,64.229.83.214,ian.reynolds@sympatico.ca,15459224,000000125011321,5,5,"The technicians that came to the door where very helpful, respectful and professional.",5
363795,14-MAY-12,11-MAY-12,Edward,,en,184.145.71.242,stew.wood@sympatico.ca,15510017,000000125151790,4,4,,4
363796,14-MAY-12,06-MAY-12,Oussama,,fr,70.55.114.78,alain74tremblay@sympatico.ca,15475148,000000125037687,4,5,"Rien, puisque le problème a été résolu adéquatement malgré mon scepticisme !!!!",4
363797,14-MAY-12,12-MAY-12,Carmen,,en,70.27.26.226,ralph.corlis@sympatico.ca,15517085,000000125165135,5,5,Yhe experience was very good and efficient.,5
363798,14-MAY-12,13-MAY-12,Aquiles,,en,184.146.1.149,carol.buckler@sympatico.ca,15519927,000000125175607,5,5,,5
363799,14-MAY-12,13-MAY-12,Seifeddine,,fr,70.30.189.146,mg007@sympatico.ca,15522979,000000125169945,5,,"Rien a dire contre votre conseiller,mais je ne peux en dire autant du département de la facturation,est-il normal que je dois appeler tout les mois pour des omission concernant ma facture. Guy Michaud 418 569-5090  Il me fera plaisir de vous donner plus de détail.",4
363800,15-MAY-12,17-APR-12,Med Ali,,fr,76.64.108.8,viebeau@sympatico.ca,15321700,000000124637611,5,5,,5
362752,14-MAY-12,13-MAY-12,Aida,,fr,184.144.218.251,j_f.l@sympatico.ca,15521527,000000125173396,5,5,Rien....Sauf  que vous devriez reviser votre publicité car selon vos données vous permettez une vitesse de 5 mb avec Internet 5 alors que le maximum que je peux obtenir est 3mb...Je vais attendre 1 mois et vous contacterez pour ajustement....,5
362753,14-MAY-12,13-MAY-12,Moses,,en,216.183.149.22,doug.maureen@sympatico.ca,15520541,000000125171903,5,5,,5
362754,14-MAY-12,13-MAY-12,William,,en,70.27.158.190,camp722005@sympatico.ca,15519883,000000125175882,5,5,,3
362755,14-MAY-12,13-MAY-12,Marina,,en,50.101.76.170,pambaile@bell.net,15523489,000000125176173,1,1,"she continually repeated that I required an ethernet cable, over and over and over...I did not.",1
362756,14-MAY-12,13-MAY-12,Henry,,en,50.101.76.170,pambaile@bell.net,15523487,000000125176524,5,5,This second representative that was able to help me was great!!!,4
362757,14-MAY-12,13-MAY-12,Suraj,,en,70.30.18.156,alfred.kay@sympatico.ca,15519219,000000125169426,5,5,make it easier to get hold of a tech instead of that silly computer voice,5
362758,14-MAY-12,13-MAY-12,Salvador,,en,70.26.157.124,wray.walker@sympatico.ca,15525007,000000125176172,5,4,,5
362759,14-MAY-12,13-MAY-12,Djamila,,en,69.156.30.6,russ.witt@sympatico.ca,15524093,000000125172136,5,5,"Connection problem occurred for 2nd time that morning. Problem was resolved by onsite technician reconnecting DSL connection at box at corner of Walmer and Spadina, which may have been disconnected when a new Bell connection that morning was started at the 347 Walmer building where I live. This problem has occured before when people in the area move. ",4
362760,14-MAY-12,02-MAY-12,Sukanya Mukherjee,,en,76.64.198.143,dalleyr@sympatico.ca,15451475,000000124947850,4,4,,4
362761,14-MAY-12,13-MAY-12,Med Salah,,fr,76.64.108.211,g-gauthier@sympatico.ca,15520945,000000125174083,3,4,"j'ai 50 ans et pas un expert en informatique,le représentant qui m,a repond a été polima pas tres patient face a mon manque d,expérience en informatique.Votre facturation est tres déficiante.je dois régulièrement téléphoner  pour régulariser la facturation car il y a des erreurs de commandes.",1
362762,14-MAY-12,13-MAY-12,Henry,,en,76.65.19.203,carole.elliott40@sympatico.ca,15519933,000000125173497,5,4,,5
362763,14-MAY-12,13-MAY-12,Ramzi,,fr,184.151.114.145,gillesfortin-arch@bell.net,15521093,000000125174099,5,5,,5
362764,14-MAY-12,11-MAY-12,Jeff,,en,66.241.129.203,davidlaws@sympatico.ca,15502635,000000125139140,4,4,went through several CSRs before landing on the right one - perhaps process can be streamlined a bit more.,4
362765,14-MAY-12,13-MAY-12,Ibtissem,,fr,67.68.250.105,irenebrisson@sympatico.ca,15521473,000000125179707,5,5,,4
362766,14-MAY-12,13-MAY-12,Vijayashanti,,en,174.91.97.189,hfazal@sympatico.ca,15521361,000000125177964,3,2,Permanently fix the problem,2
362767,14-MAY-12,13-MAY-12,Brenda,,en,70.52.226.129,jbadgley@sympatico.ca,15521645,000000125178907,5,4,"talked a little louder as I have a hearing problem.
",5
362768,14-MAY-12,13-MAY-12,Louis,,en,184.145.69.111,tom.meathrel@sympatico.ca,15524723,000000125171676,2,1,"Provide a more knowledgeable tec able to solve my connection problem. He gave up and told me to take my computer to ""futureshop "" to resolve my connection problem.",2
362769,14-MAY-12,13-MAY-12,Benjamin,,en,174.89.244.177,gcorrado7@sympatico.ca,15521023,000000125178849,5,5,At this time none.,5
362770,14-MAY-12,23-APR-12,Twinx,,en,184.148.182.108,tap1934@bell.net,15380974,000000124741580,5,4,,4
362771,14-MAY-12,13-MAY-12,Suzon,,en,184.145.85.220,robert604@sympatico.ca,15523975,000000125175130,5,5,Suzan was competent and re-installed my Sympatico internet security program which Julio couldn't accomplish.,4
362772,14-MAY-12,13-MAY-12,Lilian,,en,184.148.132.203,jackvdp@sympatico.ca,15521543,000000125170690,5,5,Nothing,5
362773,14-MAY-12,12-MAY-12,Ravi,,en,207.164.79.79,msarmiento@bell.net,15516299,000000125167753,2,2,Ravi was willing to help but he lacks knowledge and experience to make decisions in helping clients.,3
362774,14-MAY-12,11-MAY-12,Afef,,en,198.103.196.180,jasmineouellette@sympatico.ca,15504803,000000125153094,2,3,We contacted Bell on Thursday because our phone and Internet were not working. The rep on Friday fixed our phone line but did not fix our Internet so we had to take another day at home to wait for another technician. Quite frustrating!,1
362775,14-MAY-12,13-MAY-12,Karen,,en,174.91.1.3,normmar@sympatico.ca,15523391,000000125178860,3,4,"The one person that help was Manual in the testing shop.Hopefully found the problem,with filters on the phone line,He is great help..Norman Campbell   Thanks..",5
362776,14-MAY-12,13-MAY-12,Ibtissem,,fr,69.157.153.235,ducthu@sympatico.ca,15520587,000000125179003,2,2,,2
362777,14-MAY-12,13-MAY-12,Josue,,en,74.12.84.10,kay.landry@sympatico.ca,15522109,000000125175651,5,1,"When a problem is consistently recurring it would be good customer service to offer the customer a credit for some or all of the missing service.  In the past month I have been without internet for over a week
",1
362778,14-MAY-12,12-MAY-12,Carolina,,en,65.95.223.180,ngold@sympatico.ca,15516425,000000125166651,4,3,Apparently the problem was at your end with a connection problem in my area.  Carolina had to go up one level to find this out.  This was after she and I spent half an hour or so trying to resolve my problem.  Is there no way she could have been informed about this at the outset so that we wouldn't have to spend all that time trying to work out the problem from my end?,3
362779,14-MAY-12,11-MAY-12,Rym,,fr,76.67.140.106,gervelar@sympatico.ca,15503911,000000125138523,4,4,,4
362780,14-MAY-12,12-MAY-12,Emely,,en,207.35.210.35,braultgr@sympatico.ca,15512037,000000125164859,3,3,There were no details about the outage nor any estimate of repair completion. I had to go through 2 people and put on hold numerous times to get the answer that the 905 area was down.  I should have got that answer from the first person.,3
362781,14-MAY-12,13-MAY-12,Ibtissem,,fr,174.89.222.217,tap.decor@sympatico.ca,15524599,000000125169666,5,5,"Tout etait parfait , tres tres polie et tres gentille , d'avoir une p0ersonne qui parle tres bien le francais aide beaucoup a l,evolution et regler le probleme , merci pour ce sondage , ceci est  tres apprecié ",5
362782,15-MAY-12,14-MAY-12,Vijay,,en,184.147.116.170,pam.pam@sympatico.ca,15534775,000000125180605,3,3,waiting to receive next Bell bill to be sure changes/credits effected as discussed.,3
362783,15-MAY-12,12-MAY-12,Andrea,,en,99.241.34.60,sylvielambert@sympatico.ca,15518225,000000125157717,5,5,,5
362784,15-MAY-12,14-MAY-12,Suzon,,en,70.54.131.161,gordonparker@sympatico.ca,15529965,000000125191873,5,4,"nothing, I am very satisfied. Thanks again",5
362785,13-MAY-12,12-MAY-12,Pamela,,en,174.95.205.127,susan.clunie@sympatico.ca,15518167,000000125155696,5,5,When I called the numbers given to connect to the party that could help me did not work. I dialed 0 and me call wasicked up. ,5
362786,13-MAY-12,12-MAY-12,Susy,,en,74.15.1.23,dhinglis@sympatico.ca,15512865,000000125158693,4,4,"Susy was great.  I wish I had gotten her the first time I caalled, then I wouldn't have had to wait over 48 hrs. for the problem to be fixed.",3
363276,13-MAY-12,12-MAY-12,Caroline,,en,69.158.172.64,neptune1950@bell.net,15516409,000000125160271,5,5,The tech. did an exellent job.thank you very much.until next time.,5
363277,13-MAY-12,12-MAY-12,Romeo,,en,69.157.227.139,skatedale@bell.net,15517903,000000125158382,2,1,Have reps who speak clearly,3
363278,13-MAY-12,12-MAY-12,Gloria,,en,70.50.52.122,karen.moore@sympatico.ca,15514891,000000125162180,5,5,Nothing,4
363279,13-MAY-12,12-MAY-12,Carmen,,fr,174.92.238.78,maryseo@bell.net,15515823,000000125157770,5,3,,4
363280,14-MAY-12,11-MAY-12,Kira,,en,76.70.71.239,jbelonzo@sympatico.ca,15504831,000000125152169,5,5,nothing,5
363281,14-MAY-12,13-MAY-12,Mohamed Ali,,fr,65.94.189.52,guillard_8@sympatico.ca,15521213,000000125178111,4,5,,4
363282,14-MAY-12,06-MAY-12,Bernard,,en,64.231.3.133,mike_maureen@bell.net,15478878,000000125030539,1,1,Train your people,1
363283,14-MAY-12,13-MAY-12,Mario,,en,70.26.36.110,robert.gordon5@sympatico.ca,15523967,000000125176136,3,3,Having to go through the french selection to get a Canadian site and a bilingual rep is a croc. Then continually requesting to be transfered to second level help while repeating to the ccrep what the problem I was having with my 2-wire modem does not help. If this 2-wire modem continues to keep dropping communication signal in my house it will be quickly be replaced by another modem of my choice and it will not be BELL. ,2
363284,14-MAY-12,13-MAY-12,Ibtissam,,fr,70.51.143.61,bertrandst-amour@sympatico.ca,15519621,000000125170615,3,4,,4
363285,14-MAY-12,13-MAY-12,Naoufel,,fr,70.51.143.61,bertrandst-amour@sympatico.ca,15519623,000000125178240,5,5,,5
363286,14-MAY-12,11-MAY-12,Med nejib,,fr,67.68.181.132,nicol@sympatico.ca,15507729,000000125146789,4,5,,5
363287,14-MAY-12,12-MAY-12,Khaled,,fr,64.229.54.56,lucie.cossette@sympatico.ca,15515473,000000125159584,5,5,,4
363288,14-MAY-12,11-MAY-12,Ibtissem,,fr,184.148.248.202,strepa@sympatico.ca,15510031,000000125152761,4,4,"Avoir pur regler le probleme en moins de 5 appel, 4 heures au telephone et le déplacement de  2 techniciens. Au total presque 1 mois de problemes",1
363289,14-MAY-12,13-MAY-12,Mario,,en,174.91.32.125,cathy.egan@sympatico.ca,15519967,000000125179017,5,5,Improve the wait time before I was served. I spent about 10 minutes on hold before a rep was available. ,4
363290,14-MAY-12,11-MAY-12,Gilberto Jose,,en,76.69.29.183,l.lawson@sympatico.ca,15505995,000000125146857,5,5,"Nothing he was very helpful and took time to help me.  I am not very familiar with computers and he was so helpful and never made me feel inadequate.
",5
363291,14-MAY-12,12-MAY-12,Oscar,,en,184.146.127.37,g.warford@sympatico.ca,15513455,000000125157925,5,5,,5
363292,14-MAY-12,13-MAY-12,Mehdi,,fr,184.144.205.158,luca_bisinella1@sympatico.ca,15522575,000000125178212,2,3,Il aurait pu réaliser que mon ordi étais en anglais et non en francais. Il n'écoutais pas vraiment ce que j'avais a dire,3
363293,14-MAY-12,07-MAY-12,Sofien,,fr,65.92.4.104,andreedube@bell.net,15481902,000000125063824,4,4,,5
363294,14-MAY-12,12-MAY-12,Nix,,en,174.91.138.223,melindy.parian@sympatico.ca,15515967,000000125157979,3,4,"Able to talk to a supervisor to resolve the reason of call. 
Open communication to clients most especially informing them of any changes that will affect their current service.
This survey does not really reflect my satisfaction of the reason why I called.  The Bell representative was patient and tried her best to assist me with my call but the problem was my dissatisfaction of my internet service.
",3
363295,14-MAY-12,29-APR-12,Alexandre,,fr,174.94.114.56,ginette_giroux@bell.net,15438709,000000124884289,5,5,,5
363296,14-MAY-12,13-MAY-12,Mehdi,,fr,70.26.29.190,jean-pierre.immarigeon@sympatico.ca,15521685,000000125174647,4,2,Mon compte avait été désactivé. Vous m'envoyer un nouveau mot de passe par courriel !! Comment pensez vous que je pouvais y accéder ? J'ai du traiter avec un autre technicien le 14 mai qui m'a donné par téléphone un nouveau mot de passe. J'ai pu ainsi réactiver mon compte.  ,4
363297,14-MAY-12,11-MAY-12,Mahender,,en,69.158.123.86,gicote@sympatico.ca,15503929,000000125135782,5,4,,5
363298,14-MAY-12,13-MAY-12,Rolando,,en,70.30.29.147,kdeanjoy@sympatico.ca,15522135,000000125171415,3,4,,3
363299,15-MAY-12,14-MAY-12,Ivan,,en,174.95.192.188,edward.talma@sympatico.ca,15528949,000000125186278,5,5,,5
363300,15-MAY-12,17-APR-12,Mathew,,fr,184.148.248.48,j-f.rioux@sympatico.ca,15314208,000000124627705,1,1,"Engager des techniciens en télécommunications, affectés au support technique, compétents et diplômés. Je suis technologue en télécommunications diplômé du cégep Édouard-Montpetit et il aurait suffit d'un minimum de compétence pour répondre à ma question. Le technicien ne semblait pas documenté au sujet du modem-routeur VDSL2 Sagemcom 2864. Il a semblé incompétent lorsqu'il l'a nommé le modem noir. Encore plus grave, si je n'aurais été un technologue en télécommunications, il m'aurait complètement induit en erreur car il a prétendu que mon disque dur (HDD) externe connecté au modem-routeur était défectueux alors que je lui est dit qu'il fonctionnait très bien car une connexion était établie entre mon disque dur (HDD) externe et mon lecteur multimédia réseau et cette connexion fonctionnait très bien. Si je n'aurais été un technologue en télécommunications, j'aurais probablement été retourner mon HDD externe en prétendant au commerçant qu'il était défectueux. Il aurait fallu que de peu de connaissances en réseautique au technicien pour répondre à ma question. Son superviseur n'était pas plus compétent, il a prétendu que ça ne fonctionnait pas avec un disque dur externe alors que, comme j'ai dis précédemment, une connexion fonctionnelle était établie entre mon HDD externe et mon lecteur multimédia et en plus il est écrit dans la section support technique du site bell.ca que c'est possible de connecter un HDD externe sur un port USB du modem-routeur Sagemcom 2864. De plus, le technicien ne semblait pas connaitre parfaitement le français, lorsque je le guidais sur le site bell.ca en français pour le diriger sur la page support technique du modem-routeur Sagemcom 2864, lui il parcourait le site anglais pour se rendre au même endroit. Le technicien m'a finalement affirmé qu'il ne pouvait répondre à ma question car il n'y avait pas de procédure de dépannage pour ce problème mais quand on a une formation en télécommunications, on a pas besoin de procédure de dépannage.",2
363301,13-MAY-12,12-MAY-12,O'Neil,,en,70.30.91.36,plima@sympatico.ca,15516907,000000125158783,3,3,"Lower your prices and offer unlimited, or much higer limits, on bandwidth. You are driving people to TechSavvy and other ISPs.",2
363302,13-MAY-12,12-MAY-12,Firas,,fr,174.92.253.80,racicotr@bell.net,15517063,000000125156431,4,5,,5
363303,13-MAY-12,11-MAY-12,Jeff,,en,184.151.61.132,tracy_9499@sympatico.ca,15510499,000000125142911,1,1,Send a technician and wait to find results The internet is still not working properly,1
363304,13-MAY-12,12-MAY-12,Mahmoud,,fr,184.151.114.214,francisdussault@sympatico.ca,15513377,000000125169013,5,5,,5
363305,13-MAY-12,12-MAY-12,Salvador,,en,76.67.203.205,ady.monique@sympatico.ca,15511329,000000125155954,5,5,,5
363801,15-MAY-12,11-MAY-12,Aleem,,en,174.92.90.178,JuliaA@bell.net,15500473,000000125139606,4,5,,4
363802,15-MAY-12,11-MAY-12,Methil,,en,184.148.187.158,peter039@sympatico.ca,15508255,000000125152657,4,4,,5
363803,15-MAY-12,14-MAY-12,Nadine,,fr,174.92.230.245,giljack@sympatico.ca,15529823,000000125191568,5,3,SIMPLIFIEZ LESYSTEM CAR J'AI ÉTÉ OBLIGÉDE FAIRE AFFAIRE AVEC DEUX PERSONNES,4
363804,15-MAY-12,14-MAY-12,Irfan,,en,65.92.102.47,herrerag@sympatico.ca,15530329,000000125202305,4,4,,4
363805,15-MAY-12,14-MAY-12,Vijay,,en,184.147.224.170,pmayall@sympatico.ca,15535179,000000125190880,3,3,"He was operating from a script and wanted me to step through hoops I already performed. When he finally connected me to a senior technician, everything was made right immediately. Kudos to that senior technician.",5
363806,15-MAY-12,14-MAY-12,Rain,,en,67.71.156.66,joycewaterhouse@sympatico.ca,15531591,000000125190688,5,5,Service exceeded my expectations.,5
363807,15-MAY-12,14-MAY-12,Shabbir,,en,70.54.5.40,richard755@sympatico.ca,15535675,000000125181545,3,2,"The reps were polite and empathetic.
However, according to your website, it would only take minutes to get me back on line once it was blocked.  it was actually after 60 HOURS, and I called twice using my cell phone.  The connection was terrible so the rep called me back which is long distance for me. ",3
363808,15-MAY-12,14-MAY-12,Mohamed Hedi,,fr,174.95.232.144,gdenden@sympatico.ca,15529699,000000125203528,3,2,,3
363809,15-MAY-12,14-MAY-12,Marco,,en,70.50.53.93,torkh@sympatico.ca,15537609,000000125195903,3,3,"I prefer to wait a day or two before this response.
At this time, all is very well",4
363810,15-MAY-12,14-MAY-12,Shyam,,en,70.54.3.82,stevegee@sympatico.ca,15536989,000000125203436,5,5,Excellent service - no improvement needed.,5
363811,15-MAY-12,14-MAY-12,Diego,,en,76.67.103.232,kouyoumdjian@sympatico.ca,15532169,000000125203925,5,5,,5
363812,15-MAY-12,14-MAY-12,Juan,,en,76.69.27.117,dleach_03@bell.net,15528563,000000125200966,5,4,"nothing all good thank""s",5
363813,15-MAY-12,14-MAY-12,Jose,,en,76.71.93.48,nicknvirg@sympatico.ca,15534493,000000125186979,3,2,resolve the problem,3
363814,16-MAY-12,14-MAY-12,Basker,,en,65.92.153.181,emccluggage@sympatico.ca,15529057,000000125199396,5,5,,5
363815,19-MAY-12,13-MAY-12,Gopinath,,en,70.31.17.87,msangiovanni_6@sympatico.ca,15523215,000000125177552,5,4,,
363816,19-MAY-12,14-MAY-12,Kais,,fr,76.69.97.168,giscel@bell.net,15529855,000000125182143,4,4,,4
363817,20-MAY-12,04-MAY-12,Khouloud,,fr,184.145.168.9,desbienspascal@bell.net,15457302,000000124991229,3,3,,4
363818,20-MAY-12,14-MAY-12,Arthur,,en,70.29.127.57,mg.rogers@sympatico.ca,15533769,000000125198148,4,4,"Finally a person that was able to solve the problem - Ricardo received my call and put be thru to Brian, supervisor - it's too bad the first call over a week ago wasn't solved as fast",4
363819,14-MAY-12,11-MAY-12,Gregory,,en,70.55.234.54,aliced1@sympatico.ca,15500823,000000125147270,3,1,"have people in CANADA to deal with our enquiries problems etc...
If you say you are coming out for service SHOW UP not postpone , reschedule then set another time or two then come out 2hrs early for the appt YOU (Bell) set after rescheduling numerous times and then show up early  and no one is home and left a message to reschedule AGAIN !!!
",2
363820,24-MAY-12,28-APR-12,Partha,,en,70.48.106.107,papahaz@bell.net,15434177,000000124871195,5,5,excellent service,5
363821,25-MAY-12,07-MAY-12,Cecile,,en,70.54.15.15,judy.overy@bell.net,15487698,000000125047394,5,5,,5
363822,27-MAY-12,14-MAY-12,Luis,,en,184.147.208.10,butchey23@sympatico.ca,15526995,000000125197812,4,4,,4
363823,28-MAY-12,28-MAY-12,,,en,76.75.84.34,,,,3,2,Not charging me for an extra month when I cancelled my service.  I don't like your cancellation policy.  I was only over 6 days in April and had to pay two months service that I wouldn't use.  Been a customer for several years..no way to treat a long standing customer in good standing by the way.  Glad I cancelled.  Your customer service leaves alot to be desired.,1
363824,28-MAY-12,28-APR-11,Vijay,,en,174.95.95.248,kenmaclaine@bell.net,11873745,000000116777779,5,5,not a thing,5
363825,01-JUN-12,23-APR-12,Marouen,,fr,174.93.245.78,norger@bell.net,15377594,000000124747732,,,,
363826,01-JUN-12,20-APR-12,Twinx,,en,184.145.23.157,linda.ferguson048@sympatico.ca,15352460,000000124687493,5,4,I was informed that I would not be charged the one time $49.95 modem charge due to my being a longtime (27 years) client however when I received my bill I had to call back on May 29th because the charge was still there. I have now been promised a credit for this on my next months bill.  I was also informed that the $2.00 charge to receive a paper bill would not apply to me but was only applicable to NEW Bell customers.....I wait to see if this is true or I will call back again.,5
363827,01-JUN-12,14-MAY-12,Melvin,,en,64.229.157.204,jimelaineb@bell.net,15531233,000000125189065,3,3,"I am still not completely satisfied that my bill can,t be lowered. We have been a loyal customer for over 40 years .",3
363828,02-JUN-12,19-JAN-09,Ravi,,en,174.91.227.169,alexm227@sympatico.ca,5282361,000000095468946,3,3,Stop charging for touch tone service you predatory bastards ,1
363829,02-JUN-12,02-JUN-12,,,fr,70.48.126.86,,,,4,4,,5
363830,02-JUN-12,13-MAY-12,Maria,,en,67.71.63.4,triniscot@sympatico.ca,15524775,000000125173297,4,3,,3
363831,02-JUN-12,11-MAY-12,Matthew,,fr,174.88.157.99,charlesr4@sympatico.ca,15502055,000000125148373,5,4,"L'expérience a été positive concernant l'attitude du conseiller. J'aurais souhaité toutefois pouvoir bénéficier d'une meilleure entente pour le 480 dollars donnés en trop au cours de la dernière année et peut-être même avant, par mauvaise connaissance du fonctionnement de la facturation des coûts du service Internet pour le téléchargement (films, séries télévisées).Croyant que la facturation concernait les mois du calendrier j'ai cru à tort avoir suffisamment de marge de manoeuvre avec mon forfait d'alors.  Si j'en avais été informé plus tôt, j'aurais pu pour 5 ou 10$ upgrader mon forfait et ça ne m'aurait coûté qu'une centaine de dollars supplémentaires pour l'année. Vous me direz que j'aurais pu m'en apercevoir avant mais c'est ma conjointe qui s'occupe des factures et c'était noyé dans l'ensemble des frais interurbains.
Je dois toutefois vous donner mon appréciation qu'à l'occasion de mes récents contacts avec vos services à la clientèle, de meilleures forfaits m'ont été offerts non seulement pour le service Internet mais également pour la téléphonie.",5
363832,03-JUN-12,11-MAY-12,Richard,,en,74.14.39.206,jjoubert@sympatico.ca,15505117,000000125149778,4,4,,4
363833,03-JUN-12,11-MAY-12,Ayoub,,fr,67.71.116.71,chef.alain@sympatico.ca,15502075,000000125149793,1,1,"non sa pris sept x on ma dit que s,etait mon odi achette un odi se n est pas ordi envoie un cable meme probleme le dernier appel le type dit on va envoie un tecni pour me dire mon modem",2
362787,13-MAY-12,12-MAY-12,Quintin,,en,174.93.34.172,gailserjeant@sympatico.ca,15513491,000000125155546,5,5,nothing,4
362788,13-MAY-12,12-MAY-12,Ricardo,,en,184.147.127.114,meighoo@sympatico.ca,15515949,000000125163901,3,3,,4
362789,13-MAY-12,12-MAY-12,Oscar,,en,70.26.23.254,magick@sympatico.ca,15515587,000000125158533,5,5,,5
362790,13-MAY-12,04-MAY-12,Ali,,en,74.198.9.134,jtdelsordo@bell.net,15460368,000000125004503,5,5,Offer further discounts as I know I am paying double for my service compared to family members with the exact same service(s).,3
362791,13-MAY-12,12-MAY-12,Edgar,,en,76.64.31.20,atober@sympatico.ca,15511707,000000125167987,1,1,Show some accountability for the problem but the attitude all the time is do the least amount of work possible because Canadians have no choice in service providers. I lost a full day of internet connection plus could not access netflix (which I also pay for). I should get a prorated discounted for both because my connection wasn't working.,1
362792,13-MAY-12,12-MAY-12,Dharyll,,en,109.150.6.116,p_read@sympatico.ca,15516635,000000125159022,2,2,,2
362793,13-MAY-12,12-MAY-12,Kishore,,en,76.68.141.50,glenn_sharon@sympatico.ca,15513701,000000125155725,1,1,People in technical support should be better trained and they shouldn't lie to the customer.,1
362794,13-MAY-12,12-MAY-12,Eleanor,,en,70.27.23.138,bruster1119@bell.net,15512075,000000125158859,5,5,I was unhappy with the lady from the credit department.the lady from the billing department was fantastic.,4
362795,13-MAY-12,06-MAY-12,Hency,,en,76.68.141.50,glenn_sharon@sympatico.ca,15477020,000000125034195,3,3,,2
362796,13-MAY-12,12-MAY-12,Neila,,fr,70.30.187.208,mi.ray@sympatico.ca,15516007,000000125162831,5,5,J'ai eu un très bon service et la technicienne était compétente.,5
362797,13-MAY-12,12-MAY-12,Med Mehrez,,fr,174.92.221.207,perreaultjacques@sympatico.ca,15516807,000000125156025,5,5,non,5
362798,13-MAY-12,12-MAY-12,Moses,,en,184.147.123.195,spaeth15@sympatico.ca,15518005,000000125164930,3,3,improve call waiting time.,3
362799,13-MAY-12,12-MAY-12,Duncan,,en,184.145.72.191,lmetzger@sympatico.ca,15515397,000000125159007,5,5,"nothing this was the best customer service i ever had , he was friendly, efficient,knowledgable, and he deserve a kudo, and a raise and a promotion please get this guy a spot in higher ground . let him know we really really liked him",5
362800,13-MAY-12,12-MAY-12,Divya,,en,65.95.22.139,sharron35@sympatico.ca,15517815,000000125165872,5,5,The rep was friendly but she spoke quietly and her accent made it difficult to understand what she was saying. I had to ask her numerous times to repeat herself. ,5
362801,13-MAY-12,12-MAY-12,Shashank,,en,184.144.47.153,williamnewhouse@sympatico.ca,15518743,000000125161296,5,5,Let me know details of the problem found. I will then have a better idea on how to avoid them in the future.,5
362802,13-MAY-12,12-MAY-12,Jose,,en,174.94.39.65,win.val@bell.net,15518751,000000125157429,5,5,"I was very impressed with the concern and the diligent manner in which your rep did her job.
Employee #6043212",5
362803,13-MAY-12,12-MAY-12,Manel,,fr,70.53.250.123,riopel_claude@sympatico.ca,15517291,000000125155851,5,5,Rien de plus,5
362804,13-MAY-12,05-MAY-12,Jamel,,fr,64.229.134.82,louise_trudel_52@sympatico.ca,15471440,000000125027596,4,4,le temps d'attente est trop long: 15 minutes après 3 appels. ,2
362805,13-MAY-12,12-MAY-12,Gayathri,,en,70.31.96.173,drjardine@sympatico.ca,15513019,000000125158304,5,5,Servbice was excellent it could not have been any better,5
362806,13-MAY-12,11-MAY-12,Kim,,en,184.146.65.50,jacksonyuan34@sympatico.ca,15504663,000000125139323,3,3,,5
362807,13-MAY-12,12-MAY-12,Matthew,,en,74.15.240.148,cbwilton@sympatico.ca,15512247,000000125165957,5,5,,3
362808,13-MAY-12,23-APR-12,Jeffery,,en,74.15.240.148,cbwilton@sympatico.ca,15368132,000000124764714,5,5,My internet service should not have been discontinued in the first place!!!!,3
362809,13-MAY-12,11-MAY-12,Manoranjith,,en,174.91.129.203,dmastrella@sympatico.ca,15502905,000000125140864,4,4,"Nothing. My adaptor for the modem arrived via Purolator on May 12 as promosied. I didn't have access to the internet for 24 hrs which was a real pain. I will contact Bell Customer on Monday, May 14 and ask for a one day credit. ",4
362810,13-MAY-12,12-MAY-12,Oscar,,en,184.147.119.19,4pauls@sympatico.ca,15511103,000000125164419,5,5,Nothing in particular,5
362811,13-MAY-12,12-MAY-12,Kevin,,en,74.14.118.96,rossedwards@sympatico.ca,15517459,000000125167008,4,4,,4
362812,13-MAY-12,12-MAY-12,Carmen,,en,74.14.87.179,vbrownell61@sympatico.ca,15518567,000000125158443,5,5,,
362813,13-MAY-12,12-MAY-12,Manel,,fr,64.229.128.183,airsnooze@sympatico.ca,15511353,000000125156756,5,5,,5
362814,13-MAY-12,12-MAY-12,Francis,,en,174.91.172.155,jacontois@sympatico.ca,15514195,000000125159350,1,1,"I've been with Bell for years and your rates continue to rise.  In the past I've been offered or asked myself about promotional discounts.  When my internet bill went up $10.00/month in May, I called and Frances in billing told me that promotion was over but didn't offer any incentives for me to want to stay with Bell. 
I am currently looking into other service providers for both my phone and internet, as several people I've spoken to pay far less per month for the same services.
I also do not like having to now put in 10 digits to access my voice mail and then be directed as what to do.  The previous system was far less time consuming and if I don't press the # before I enter the 10 digits I have to start over!  ",2
362815,13-MAY-12,12-MAY-12,Rahul,,en,174.88.9.147,j.robert.russell@sympatico.ca,15514145,000000125164749,5,5,,5
362816,13-MAY-12,12-MAY-12,Nader,,fr,74.15.202.58,larrymorin@sympatico.ca,15515195,000000125158781,4,5,,4
362817,13-MAY-12,12-MAY-12,Jamel,,fr,206.167.245.2,karine.labbe23@sympatico.ca,15514907,000000125167412,5,4,,4
362818,13-MAY-12,12-MAY-12,Sonia,,en,70.29.136.72,frank.ermekeil@sympatico.ca,15513399,000000125160709,3,3,Have proper documentation with products.,3
362819,13-MAY-12,12-MAY-12,Karla,,en,184.147.133.67,brendag@bell.net,15512047,000000125164904,3,4,Very long wait time 15 to 20 minutes,4
362820,13-MAY-12,12-MAY-12,Roy,,en,70.30.62.111,mj03@sympatico.ca,15516143,000000125167657,4,4,you could of made sure my internet was reconnected at the proper date which was onfriday the 11,3
362821,13-MAY-12,12-MAY-12,Gilberto Jose,,en,174.92.53.38,sbatten1@sympatico.ca,15517695,000000125162415,5,5,,5
362822,13-MAY-12,11-MAY-12,Sondes,,fr,70.29.192.132,yvesdu@sympatico.ca,15511009,000000125148186,5,5,"je n'ai rien contre une personne qui me répond de Tunisie, qui était d'ailleurs très gentille, mais qui ne donne pas de travail à un citoyen du Québec.",4
363306,13-MAY-12,12-MAY-12,Alpha,,en,70.27.133.136,effyzisi@sympatico.ca,15513103,000000125161463,5,5,,5
363307,13-MAY-12,12-MAY-12,Marco,,en,174.95.194.34,lar2954@sympatico.ca,15515183,000000125168918,4,4,nothing,4
363308,13-MAY-12,12-MAY-12,Kayla,,en,99.227.140.42,bob.m@sympatico.ca,15511993,000000125158139,5,5,nothing. It was handled very well,5
363309,13-MAY-12,11-MAY-12,Abid,,en,69.156.81.203,alan-tessier@bell.net,15500769,000000125152619,5,5,Clone the person who helped me and make many. many copies.,5
363310,13-MAY-12,12-MAY-12,Mohamed Amine,,fr,70.51.143.151,denis-nicole@sympatico.ca,15512811,000000125164720,5,5,,5
363311,13-MAY-12,12-MAY-12,Mehdi,,fr,69.157.153.200,lij@bell.net,15515309,000000125168955,1,1,"COMMENT IL FAUX APPELE BELL TOUT TENT POUR MO WIFI 
CEST NORMAL
DEMANDE VOUS MEME LA QUESTION 
JAMAIS ENCORE ",1
363312,13-MAY-12,12-MAY-12,Timothy,,fr,70.26.221.248,demers.nota@sympatico.ca,15512808,000000125158873,4,4,"Le problème n'est pas l'interlocuteur avec qui j'ai parlé, mais le modem blanc et/ou le réseau internet qui ne cesse de me lacher à tout bout de champ et sans raison apparente... !",3
363313,13-MAY-12,12-MAY-12,Kim,,en,174.95.219.79,semunden@sympatico.ca,15517747,000000125160408,5,5,CSR was great.  She understood what I was asking and explained in my terms.  Nothing could have been done better.  Terrific service!,5
363314,13-MAY-12,12-MAY-12,Justine,,en,65.92.25.27,eileen.lavery@sympatico.ca,15513119,000000125159033,4,5,,4
363315,13-MAY-12,11-MAY-12,Asma,,fr,76.64.88.128,yvesbourgault@sympatico.ca,15511007,000000125143873,4,2,le problème de connection se répète de façon intermittente.,3
363316,13-MAY-12,12-MAY-12,Samson,,en,184.151.61.52,frank.tammy@sympatico.ca,15513403,000000125166828,4,4,"Just wondering if we will be getting a discount because we have to go to somewhere else to use wifi in order to use the internet.
",5
363317,13-MAY-12,12-MAY-12,Mohan,,en,70.27.54.71,kenbr@sympatico.ca,15514961,000000125168618,4,4,,4
363318,13-MAY-12,04-MAY-12,Louis,,en,70.27.54.71,kenbr@sympatico.ca,15460654,000000125011910,4,5,,4
363319,13-MAY-12,12-MAY-12,Naziha,,fr,76.69.99.80,agagnon2002@sympatico.ca,15511341,000000125156896,4,4,"Après 4 jours d'attente, elle a enfin résolu mon problème. Les agents précédents n'ont rien résolu.",2
363320,13-MAY-12,24-APR-12,Joseph,,en,74.14.98.206,luba.yankowich@bell.net,15390466,000000124769939,5,5,,5
363321,13-MAY-12,12-MAY-12,Cristian,,en,64.228.212.32,alanlytle@sympatico.ca,15511389,000000125155840,5,5,Bhim handled the house call in a professional and customer friendly way and we were very impressed that a Saturday morning problem was resolved on Saturday afternoon with a tech on site.  Well Done to you all,5
363322,13-MAY-12,04-MAY-12,Mario,,en,67.71.61.144,dfil@sympatico.ca,15457314,000000125011717,4,1,"Next time, please send a replacement modem that works, not a replacement modem that does not work. No point in replacing something that does not work with another thing that does not work.",4
363323,13-MAY-12,12-MAY-12,Nawel,,fr,174.92.228.4,marietanguay@bell.net,15515719,000000125160210,5,5,un tecnitien peut`il me donner de l`aide pour créer un site web et oui j`ai été bien servie par   NAWEL MERCI,5
363324,13-MAY-12,11-MAY-12,Asir raja,,en,174.95.203.58,maciej@sympatico.ca,15506589,000000125148977,5,5,:),5
363325,13-MAY-12,12-MAY-12,Jose,,en,174.94.63.227,lapchou_yan@sympatico.ca,15515179,000000125157483,5,4,"you done everything very good, thank you",2
363326,13-MAY-12,12-MAY-12,Rodolfo,,en,70.31.181.79,miramilanovic@sympatico.ca,15516111,000000125159619,5,5,"WE RECIEVED EXCELLENT SERVICE, THANK YOU",5
363327,13-MAY-12,11-MAY-12,Marie,,fr,70.53.213.99,desjardins80@sympatico.ca,15502785,000000125145819,1,1,me donner le meme deal que j avais avant l augmentation arbritaire que vous faites aussitot que le deal est fini. vous faites des changements sans a vertire vos clients qui ont ete fideles.,1
363328,13-MAY-12,12-MAY-12,Ronald,,en,74.198.165.60,rowan_2@sympatico.ca,15517471,000000125159221,3,1,"The cancellation of WiMax service with no advance notice is unacceptable.  As such, we are switching our service to another provider, and likely to cancel our satellite television service as well, fully divesting ourselves of Bell's business.",1
363329,13-MAY-12,12-MAY-12,Crystal,,en,70.27.63.58,rob.jodi@sympatico.ca,15517337,000000125156760,3,3,Actually do what you had initially said you were going to do. As a result I need to spen time addressing the issue on a Saturday morning. Extremly disappointed in Bell. The agent on Saturday did correct the problem but it was not her's initally,2
363330,13-MAY-12,12-MAY-12,Sravan Kumar,,en,74.198.9.147,tspelchuk@bell.net,15518507,000000125164601,2,1,,1
363331,13-MAY-12,12-MAY-12,Helmi,,fr,70.30.186.234,huguetto@sympatico.ca,15514011,000000125158009,5,5,,3
363332,13-MAY-12,12-MAY-12,Chad,,en,70.50.74.214,jmeiners@sympatico.ca,15514521,000000125165585,5,5,,4
363333,13-MAY-12,12-MAY-12,Guy,,en,65.92.20.72,jlenormand@sympatico.ca,15514509,000000125161980,5,5,ok as is,5
363334,13-MAY-12,12-MAY-12,Abdel basset,,fr,70.30.159.91,jean-pierre.fiset@sympatico.ca,15514339,000000125160255,5,5,,5
363335,13-MAY-12,12-MAY-12,Salvador,,en,70.53.208.129,dolley@sympatico.ca,15512977,000000125158436,4,2,,5
363336,13-MAY-12,12-MAY-12,Achref,,fr,184.144.231.243,nrmnd@sympatico.ca,15516523,000000125163877,4,4,avoir un technicien du Quebec,5
363337,13-MAY-12,12-MAY-12,Carmen,,en,76.71.94.236,caputrex@sympatico.ca,15512159,000000125164932,4,4,Shorter wait times on the phone. Providing customers with automatically generated feedback if their internet usage (for instance) is deviating from normal patterns.,4
363338,13-MAY-12,12-MAY-12,Danny,,en,65.95.205.145,liz.reynolds@sympatico.ca,15515377,000000125161297,5,5,,5
363339,13-MAY-12,12-MAY-12,Iman,,en,64.229.239.126,mmyers66@bell.net,15516199,000000125168832,5,5,,5
363340,13-MAY-12,12-MAY-12,Romeo,,en,174.95.254.191,mmsssf@sympatico.ca,15516197,000000125161010,1,3,be more polite,1
363341,13-MAY-12,12-MAY-12,Henry,,en,174.91.126.228,walshpa@sympatico.ca,15518673,000000125168568,5,5,shorter wait for tech person,5
363342,13-MAY-12,11-MAY-12,Med Ramzi,,fr,70.55.100.157,joce.daoust@sympatico.ca,15505219,000000125138006,4,4,,4
363343,13-MAY-12,11-MAY-12,Diego,,en,184.147.40.155,nivek52@sympatico.ca,15507783,000000125138781,5,5,,5
363344,13-MAY-12,11-MAY-12,Aleem,,en,184.147.40.155,nivek52@sympatico.ca,15507785,000000125140874,5,5,,5
363345,15-MAY-12,14-MAY-12,Mamta Tank,,en,70.50.189.100,strider1@sympatico.ca,15537021,000000125196604,5,4,,5
363346,15-MAY-12,15-MAY-12,P Senthil,,en,174.89.63.98,sillick@sympatico.ca,15536643,000000125204906,,,This must be an error. We were sleeping at 1:27 this morning and did NOT make a complaint.,1
363347,15-MAY-12,14-MAY-12,Naoufel,,fr,174.89.97.146,logicipc@sympatico.ca,15532749,000000125190973,4,3,"S.v.p. veillez baisser le montant de mon compte Internet. Il est trop cher et à chaque fois que je vous téléphone pour le baisser, vous remonter votre prix aussitôt par la suite. Je n'apprécie pas du tout.",4
363348,15-MAY-12,12-MAY-12,Jay,,en,70.24.208.223,henry.abr@sympatico.ca,15513925,000000125163412,5,4,,4
363834,15-MAY-12,14-MAY-12,Abid,,en,174.94.61.3,hamell@sympatico.ca,15530183,000000125203929,4,4,"Abid was efficient and proactive in attempting to resolve my concern. His initiative in requesting access to my computer so he could see exactly what I was talking about saved us both a lot of time. While he could not resolve a separate problem with my iPad, he was forthcoming with information that I could use to attempt my own solution and. failing that, a number that I could call to get some assistance from the Apple people.  Well done! ",5
363835,15-MAY-12,14-MAY-12,Kanishka,,en,70.27.51.72,moe.joe_hagg@sympatico.ca,15534129,000000125199700,5,5,,5
363836,15-MAY-12,14-MAY-12,Sowmya,,en,76.65.121.40,tgreatrix@sympatico.ca,15537387,000000125184795,3,3,explaine why internet keeps failing,3
363837,15-MAY-12,14-MAY-12,Vijay,,en,74.12.119.108,sharon.blakeman@bell.net,15536535,000000125193048,4,4,"Provide financial compensation for no service for about 30 hours.  I could not call earlier since I had previous obligation and could not spend time on the phone until Monday afternoon, although I did try to correct the problem on my own.",4
363838,15-MAY-12,14-MAY-12,Badreddine,,fr,184.145.159.191,marcmichel_p@sympatico.ca,15533245,000000125185256,5,5,tout étais parfait j'ai eu un service rapide clair et efficace Merci...,5
363839,15-MAY-12,14-MAY-12,Gustavo,,en,174.88.23.186,svalters@sympatico.ca,15537105,000000125190408,5,5,Nothing,5
363840,15-MAY-12,13-MAY-12,Grace,,en,206.186.8.130,donpatfrank@sympatico.ca,15520527,000000125177818,3,4,Provide me with the revised password to access the system,4
363841,15-MAY-12,11-MAY-12,Nourmene,,fr,174.92.92.220,r.matte@sympatico.ca,15508549,000000125138461,4,4,"Le no tel fourni, couvre le Québec, non l'Ontario et on vous communique à l'autre no.",5
363842,15-MAY-12,14-MAY-12,Samuel,,en,137.183.232.22,wychiu@sympatico.ca,15538223,000000125186192,5,5,,2
363843,15-MAY-12,14-MAY-12,Shaun,,en,76.69.149.123,1990virago@sympatico.ca,15525111,000000125183551,5,5,,5
363844,15-MAY-12,14-MAY-12,Duncan,,en,76.69.0.182,daveandgail@sympatico.ca,15528161,000000125187068,4,4,,5
363845,15-MAY-12,14-MAY-12,Abdul,,en,76.69.53.109,fazzmobile@bell.net,15529281,000000125201259,4,3,"I asked for help with a e-mail pop-up that keeps appearing on my e-mail inbox page. Abdul assured me it was gone It is still happening?
Excellent service otrherwise",4
363846,15-MAY-12,14-MAY-12,Gregorio,,en,70.50.67.68,legreer@sympatico.ca,15532451,000000125183798,4,5,"Nothing, the tech was wonderful",5
363847,15-MAY-12,14-MAY-12,Mathew,,en,76.70.42.133,m.wolfish@sympatico.ca,15533017,000000125202913,5,5,,5
363848,15-MAY-12,14-MAY-12,Luis,,en,184.147.39.40,rkartzmark@sympatico.ca,15535727,000000125192954,5,5,"absolutely nothing the tech support agent was GREAT spoke perfect english which I admit was a surprise. He was articulate, polite, respectfull and should get recognition for his preformance",5
363849,15-MAY-12,14-MAY-12,Eduardo,,en,69.156.82.54,harrison46@sympatico.ca,15530229,000000125193083,5,4,,4
363850,15-MAY-12,14-MAY-12,Jill,,en,174.88.21.5,woolvs@sympatico.ca,15538193,000000125194675,4,4,I was on hold for more than 20 mins waiting for a rep - your prompts to do it on the key pad are too demanding & then when i get a chance to ask for a rep its 20 mins farrrr toooo long plse dont get back to the opld days ehen we all changed to cogeco !,3
363851,15-MAY-12,14-MAY-12,Sarra,,fr,69.159.179.187,danielduhamel@sympatico.ca,15528069,000000125185653,5,4,,4
363852,15-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,74.15.29.119,regan324@sympatico.ca,15523845,000000125169809,4,5,The one challenge was the service representative's accent was somewhat difficult to understand at times.  He was very patient and repeated his responses when asked.,4
363853,15-MAY-12,14-MAY-12,Vineet,,en,70.51.58.236,bylsmap@sympatico.ca,15527013,000000125180270,3,4,"Reduce the 48 hour wait to reset a server email password reset.
It took 3 different phone calls to resolve the problem. Agents were polite but I wasn't clear how it would resolve in a timely manner - except somwhere in 48 hours.",3
363854,15-MAY-12,14-MAY-12,Abdelalim,,en,74.12.137.187,pandmlandry@sympatico.ca,15534783,000000125192714,3,3,"Reimbursed us by giving us 6 months free service because of the fact that we were overcharged for so many years and also because we were given 5.00 off only one of our 3 services over the years when we should have been given 5.00 off each service. Also, when we had problems with both our internet and telephone service over a year ago the technicians told us it was because our telephones were too old so we spent 100.00 on new ones and when the problems didn't cease another technician discovered that the underground telephone wires had rusted out.  Our previous telephones were fine.",3
363855,15-MAY-12,12-MAY-12,Nix,,en,70.50.5.160,andypeg@sympatico.ca,15511555,000000125160283,2,3,i was told an internet download overusage charge could not be reversed until after I get my bill in the mail. I think once I signed up for an additional 25GB/mo at $5/mo extra  during that call I should receive the courtesy of having the $14 overage charged reversed at that time.  ,2
363856,15-MAY-12,14-MAY-12,Oliver,,en,70.55.224.26,garvens@sympatico.ca,15529619,000000125199187,3,3,Assured me the problem was solved - instead he is 'still monitoring' the freqency of dropped internet connection.,4
363857,15-MAY-12,14-MAY-12,Luis,,en,50.101.71.114,virginia.mcgill@sympatico.ca,15537913,000000125203939,5,5,,5
363858,15-MAY-12,14-MAY-12,Achref,,fr,174.93.203.64,p.boudreault@sympatico.ca,15534743,000000125196613,4,5,Aucun,5
363859,15-MAY-12,11-MAY-12,Gattu,,en,184.151.127.200,siobhan.williams@sympatico.ca,15509715,000000125139625,3,2,Listen to the customer! It took several minutes to explain jacks were sent rather than filter and all the rep could do was ask what lights were on on the modem. And now once again we have no dial tone. seriously! Second time in month in addition to the filter issues that we still haven't received. Looking into Rogers as an option.,2
363860,15-MAY-12,14-MAY-12,Sam,,en,70.27.78.204,dsenese@sympatico.ca,15528745,000000125184196,5,5,,5
363861,15-MAY-12,14-MAY-12,Anis,,fr,64.229.56.176,h.cossette@sympatico.ca,15530151,000000125183834,2,1,Me suggérer immédiatement la venue d'un technicien à domicile.,1
363862,15-MAY-12,14-MAY-12,Annie,,en,76.69.0.37,rayinglis_5@sympatico.ca,15535473,000000125180573,5,5,"I feel the agent did a great job of helping me with my questions, could not have done  more to help.",5
363863,15-MAY-12,14-MAY-12,Rania,,fr,76.65.58.92,rouxe@sympatico.ca,15535973,000000125190756,4,4,"Le coût de cette technologie est beaucoup trop chère on nous force
à la considérer comme un besoin essentiel, elle n'est en pas un
Les besoins essentiels sont : se loger, 
se nourrir, se vêtir, prendre soin de notre santé mentale et physique.",3
363864,15-MAY-12,14-MAY-12,Aswathy,,en,70.26.148.161,billiebob@bell.net,15526627,000000125201029,5,4,,4
363865,15-MAY-12,15-MAY-12,Zishan,,en,184.145.6.155,kcajob@sympatico.ca,15531963,000000125204875,5,5,nothing,5
363866,15-MAY-12,13-MAY-12,Ivette,,en,184.144.32.99,ensavage@bell.net,15520729,000000125173997,4,4,,5
362823,13-MAY-12,04-MAY-12,Charles,,en,76.71.37.20,rbossence@bell.net,15464088,000000125009255,3,2,"My computer has not been working correctly for the past month and have recently purchased a new laptop.  I called to object to this new charge of $2.00 as I already feel that I am paying much more than my friends are paying for a similar service but I am locked into contracts. A year ago I had the most horrendous experience with Solo and for over a year I fought with them and Bell over 2 cell phones that had been returned. The original offer that I took should never have been offered to me by this company (Solo) who were presenting it to be a BELL deal,  and they were and are a terrible company to be associated with your name!
Finally after much aggrivation,  I was able to resolve the issue with Solo.  I resent the $2.00 billing and have been offered a credit but that doesn't resolve the charge after 1 year.  In Jan 2012 I had issue with an incorrect charge on my bill which was resolved but I feel that I must examine my bill with a fine tooth comb to make sure that it is correct.         


",2
362824,13-MAY-12,12-MAY-12,Prem,,en,70.53.101.165,rcbradley@sympatico.ca,15517159,000000125160937,5,5,"Nothing whatsoever.  For the first time, it was PERFECT.  Crystal clear information to someone who is not ""a tech"".  Thank you so much.",5
362825,14-MAY-12,11-MAY-12,Asma,,en,38.111.110.138,allmotors@sympatico.ca,15500833,000000125140100,1,1,"perhaps a bit of training!! We've been without the internet since may 4!! we've been calling pretty well every day that our phone line crackles so bad and we've bot no internet.  only to be told we'll send a tech out tommorrow.  Well yesturday ""christina"" from bell called our line is clear now but i told her we've still have no interent.  oh she said looks like the tech didnt hook up our internet (wireless) line.  Crap!! Why has it taken so long for someone to figure out that we have a line that isnt conected.  CRAP  training is a wonderful thing especially the amount the tech get paid to come to our house and say yep the phone works I think we've had 6 come to the house that adds up if they are doing that to all customers   ALL i want is my internet BACK!! ",1
362826,14-MAY-12,13-MAY-12,Eduardo,,en,70.49.20.85,rangersonedge@sympatico.ca,15523781,000000125177079,1,1,got my wireless working so i could use it on my deck the signal is so weak now i was told i have to go out and buy something from future shop or stapes so i can get my wireless working on my back deck  my neighbour signal i can get and she is next door but i cannot get my own i find that a load of crap i told the guy that i can get hers but cannot get mine no answers here i have called three times about already,2
362827,14-MAY-12,13-MAY-12,Carolina,,en,174.89.48.192,moshe.elfassy@sympatico.ca,15523159,000000125176873,5,5,,5
362828,14-MAY-12,13-MAY-12,Jude,,en,70.50.46.44,viger@bell.net,15524867,000000125172966,4,4,Offer a more professional service to solve problems with photos.,4
362829,14-MAY-12,13-MAY-12,Preety,,en,209.226.190.108,lynedcottingham@sympatico.ca,15522605,000000125178281,4,4,,5
362830,14-MAY-12,13-MAY-12,Sarra,,fr,76.69.179.102,augustemockle@sympatico.ca,15519471,000000125170455,5,5,,5
362831,14-MAY-12,11-MAY-12,Khalil,,fr,70.50.157.12,tremblaypilote@bell.net,15510519,000000125145109,4,4,,4
362832,14-MAY-12,13-MAY-12,Prince,,en,67.68.80.18,mruscitti@sympatico.ca,15523207,000000125174430,4,4,"I could hardly hear the second person I spoke with, which added to a thick accent, made it very difficult to unnderstand him. ",4
362833,14-MAY-12,13-MAY-12,Elyes,,fr,69.159.94.46,nico.blouin@sympatico.ca,15523323,000000125179377,3,2,J' aurais aimé qui reentre dans mon ordi pour voir ce qui ne va pas vraiment au lieu de me donné un numéro de téléphone pour appellé car je paye pour le pc tout au complet. ,3
362834,14-MAY-12,12-MAY-12,Habil,,en,184.147.133.194,nwaugh@sympatico.ca,15516537,000000125164493,5,4,,4
362835,14-MAY-12,13-MAY-12,Gattu,,en,70.26.55.167,wertman@sympatico.ca,15524947,000000125174926,5,5,,4
362836,14-MAY-12,12-MAY-12,Seifeddine,,fr,216.191.123.37,steven.dargent@bell.net,15518095,000000125165293,4,4,,4
362837,14-MAY-12,13-MAY-12,Brenda,,en,70.26.241.226,sdferguson@sympatico.ca,15524259,000000125179740,5,5,,5
362838,14-MAY-12,13-MAY-12,Syed,,en,209.226.190.108,lynedcottingham@sympatico.ca,15522607,000000125177920,4,4,,5
362839,14-MAY-12,13-MAY-12,Oscar,,en,70.52.146.43,awabate@bell.net,15519487,000000125174258,5,5,none,5
362840,14-MAY-12,12-MAY-12,Vijay,,en,142.137.200.223,lzakaib@sympatico.ca,15515511,000000125158323,3,2,"The problem is intermittent, so I will need to call you when it occurs. During ythe last call, on May 12th, it resolved itself when I was talking to the technician. It also repeated itself on May 13th, but resolved before I called. What happens is that we lose the internet connection (DSL LED turns red on the 4-wire DSL Modem) and this loss can last for a few minutes to over an hour.I also observed some noise on the phone line when the problem occurs. When the internet is working, the speed are good (10 mb/s) according to the speed test that I conduct regularly.  ",4
362841,14-MAY-12,13-MAY-12,Sarra,,fr,184.144.212.175,jacquesdion@sympatico.ca,15521559,000000125176649,5,5,"Il faudrait proposé d'emblé un nouveau service, moins cher au ancien client.  Je l'ai su par l'entremise d'une amie et non de Belle.  Dommage !",5
362842,15-MAY-12,14-MAY-12,Henry,,en,70.51.128.163,rudolphmulack@bell.net,15536049,000000125194325,3,3,the problem was solved for our protable computer for my wife to use the lap top but now her home computer she needs to sign in all the time as well as before we justwent to mircosoft outlook???,4
362843,15-MAY-12,14-MAY-12,Myriam,,fr,142.78.8.4,chantal.baaden@sympatico.ca,15527399,000000125196591,3,2,"Le technicien n'a pu rien faire. J,attends la visite d'un autre technicien à la maison.",3
362844,15-MAY-12,14-MAY-12,Hazyl,,en,70.26.32.87,mderuaz@sympatico.ca,15533667,000000125184950,3,2,deal with one real person instead of these infuriating menus.,4
362845,15-MAY-12,12-MAY-12,Merly,,en,64.229.82.85,george.gervais@bell.net,15513593,000000125159255,5,5,,
362846,15-MAY-12,14-MAY-12,Sergio,,en,67.71.65.155,p.plummer@sympatico.ca,15534749,000000125200175,5,5,nothing,5
362847,15-MAY-12,14-MAY-12,Alberto,,en,70.51.58.112,jfitzpatrick@bell.net,15531173,000000125181942,5,5,morereps,5
362848,15-MAY-12,14-MAY-12,Ronald,,en,74.12.251.13,frebar1@sympatico.ca,15529459,000000125184740,5,5,,4
362849,15-MAY-12,14-MAY-12,Linda,,en,70.51.99.134,gerry.molly@sympatico.ca,15529769,000000125192551,5,5,"Nothing, outside of having to negotiate the ""system"" to get to a live person.The person reached was professional and friendly and most importantly put this old frustrated retiree at ease. Thank you.",5
362850,13-MAY-12,12-MAY-12,Mohammed,,en,70.26.103.27,frank017@sympatico.ca,15513405,000000125167863,4,3,,4
362851,13-MAY-12,12-MAY-12,Mariem,,fr,184.160.58.43,koto45@sympatico.ca,15515103,000000125166297,5,4,nil,4
362852,13-MAY-12,12-MAY-12,Edgardo,,en,76.68.141.50,glenn_sharon@sympatico.ca,15513699,000000125156733,3,3,More help should be available.,2
363349,15-MAY-12,14-MAY-12,Umesh,,en,67.68.139.204,john.moland@sympatico.ca,15531473,000000125181782,2,1,Not charge the $2.00 fee to receive a bill.,4
363350,15-MAY-12,12-MAY-12,Nelly,,en,70.24.208.223,henry.abr@sympatico.ca,15513927,000000125163745,4,4,,4
363351,15-MAY-12,14-MAY-12,Ibtissem,,en,70.51.88.14,cschmidt_1@sympatico.ca,15527867,000000125181968,5,5,between my hard of hearing and her accent we did good...thanks,5
363352,15-MAY-12,14-MAY-12,Suresh,,en,70.24.5.129,rdoliver@sympatico.ca,15535533,000000125188018,3,3,You could make it much easier to access and also be able to read the calls one has made.  I couldn't get these!!,2
363353,15-MAY-12,14-MAY-12,Adnene,,fr,174.93.162.15,blaisjjp@sympatico.ca,15526673,000000125184340,5,5,Tout a été fait à ma satisfaction.,5
363354,15-MAY-12,14-MAY-12,Syed,,en,65.93.151.82,caroljoew@sympatico.ca,15527185,000000125202634,5,5,nothing that i know of,5
363355,15-MAY-12,14-MAY-12,Badreddine,,fr,69.157.88.41,serges.chamberland@sympatico.ca,15536449,000000125191402,5,5,rien de plus,5
363356,15-MAY-12,13-MAY-12,Myriam,,fr,76.69.174.123,steven.beaulieu@sympatico.ca,15524493,000000125173761,4,5,,5
363357,15-MAY-12,14-MAY-12,Helenpearl,,en,64.229.150.231,gmtejeda@bell.net,15529933,000000125191911,4,4,"Every thing was fine, just not exeptional",5
363358,15-MAY-12,14-MAY-12,Armando,,en,64.229.150.231,gmtejeda@bell.net,15529935,000000125200151,5,4,"Actually the service was perfect, Thanks",5
363359,15-MAY-12,14-MAY-12,Khouloud,,fr,174.91.252.66,payant@sympatico.ca,15534941,000000125183587,3,1,trouver la façon de pouvoir conserver ma facture reçu sur internet sans devoir l'imprimer,3
363360,15-MAY-12,12-MAY-12,Med Heni,,fr,74.12.224.187,cesar.mouska8@bell.net,15512279,000000125164042,3,4,,4
363361,15-MAY-12,14-MAY-12,Yves,,fr,174.91.200.48,michelle.bourgeois057@sympatico.ca,15533863,000000125195982,4,4,donner plus d'explications quand vous insistez par couriel pour installer le système de sécurité Bell. Mes problèmessont apparus suite à cette installation.M.Yves a été très patient.,3
363362,15-MAY-12,13-MAY-12,Alex,,en,174.95.207.102,sylvia.hinds@sympatico.ca,15524561,000000125174925,5,5,Nothing,5
363363,15-MAY-12,14-MAY-12,Luis,,en,70.31.106.160,leilapaul@bell.net,15532453,000000125202588,4,4,"The person I spoke with was polite and listened which is rare these days as most other companies, like Rogers, do not have customer service people who listen to customer concerns. They talk right over me continually and give me incorrect information. 

Bell seems to have restored its understanding that customer service reps are the front line in a company's image and customer satisfaction is often related to courtesy and knowledge among its front line personnel.",5
363364,15-MAY-12,14-MAY-12,Elizabeth,,en,64.229.82.93,david.fulford036@sympatico.ca,15528191,000000125204100,5,5,Let me speak with a real person much sooner,
363365,15-MAY-12,14-MAY-12,Yves,,fr,76.64.233.117,nynon@bell.net,15534655,000000125191293,2,2,"lE CONSEILLER A REUSSI A FAIRE LA CONNECTION POUR MES COURRIELS SUR MON IPAD MAIS LÀ JE RECOIS MES MESSAGES EN DOUBLES ET EN TRIPLES SUR MON ORDI. iL N'AVAIT POURTANT DIT QU'IL AVAIT AUSSI RESOULU LE PROBLEME. CECI N'EST PAS LE CAS! ENCORE UNE FOIS, JE SUIS TOUJOURS PRIS AVEC DES PROBLEMES.",2
363366,15-MAY-12,13-MAY-12,Mohamed Nidhal,,fr,174.91.219.21,andkab@sympatico.ca,15519314,000000125174221,5,5,"Rien de plus car, j'ai eu la réponse et/ou les explications que j'avais besoin.",5
363367,15-MAY-12,14-MAY-12,Carrie,,en,74.15.82.206,acoleman4@sympatico.ca,15525555,000000125187742,5,5,,4
363368,15-MAY-12,14-MAY-12,Lorrey,,fr,216.236.244.130,guy.belley@sympatico.ca,15530111,000000125181111,3,4,"le temps d'attente et de réponse est beaucop trop long pour regler mon probleme j'ai été en ligne plus de 65 minutes et cela est comme ca a chaque fois que je veut avoir des précision ou correction dans mon compte
",3
363369,15-MAY-12,14-MAY-12,Murali,,en,174.89.168.187,jerry.gorman@sympatico.ca,15531121,000000125204577,5,4,My phone connection went dead during our discussion. However a Bell Represetative did call back to assure me I would be called within 5 minutes.,5
363370,15-MAY-12,14-MAY-12,Rebeca,,en,50.100.197.34,doremi1@bell.net,15528663,000000125196425,5,5,,5
363371,15-MAY-12,14-MAY-12,Mario,,en,70.53.230.52,tjel@sympatico.ca,15537503,000000125194058,3,2,"Mario was difficult to understand, he spoke very quickly, but was very pleasant and willing to speak slower and repeat. He escalated our problem for further investagation, and gave us an approx. time of 2 - 3 hours when we will receive a phone call from Bell. After we did NOT get a phone call we then called back at 8:00pm and spoke with Shaym and got it resolved over the phone.",5
363372,15-MAY-12,14-MAY-12,Ericka,,en,206.172.11.205,kgbateson@sympatico.ca,15532041,000000125202247,2,1,not have terminated my service ,1
363373,15-MAY-12,11-MAY-12,Ibrahim,,fr,174.92.155.38,julievaliquette@bell.net,15505517,000000125144532,5,5,,5
363374,15-MAY-12,14-MAY-12,Hemanth Kumar,,en,70.24.23.179,ceccanese@sympatico.ca,15527331,000000125188322,5,5,EVERTHING WAS HANDLED WITH EFFICIENCY AND PROFESIONALLY,5
363375,15-MAY-12,14-MAY-12,Duncan,,en,70.53.199.33,rl.leduc@sympatico.ca,15535737,000000125190221,4,4,,4
363376,15-MAY-12,14-MAY-12,Juan,,en,76.65.184.176,russellcarter@bell.net,15536063,000000125193643,5,5,everything was perfect.,5
363377,15-MAY-12,14-MAY-12,Manel,,fr,24.53.52.34,realparent@sympatico.ca,15535557,000000125186553,1,2,,1
363378,15-MAY-12,14-MAY-12,Pierre,,en,67.71.83.109,billndian@sympatico.ca,15526631,000000125185598,5,5,,5
363379,15-MAY-12,14-MAY-12,Joan,,en,174.89.110.131,marilyn826@sympatico.ca,15533361,000000125190309,4,4,,5
363380,15-MAY-12,14-MAY-12,Bob,,en,70.54.135.220,gzracicot@sympatico.ca,15530147,000000125191375,4,4,,5
363381,15-MAY-12,14-MAY-12,Eka,,en,207.164.152.162,sli4896@sympatico.ca,15536725,000000125182740,4,,"Eka was helpful, but I have a complaint to Bell. My internet was down 2 times.  The 1st time, Bell has sent a technician to check.  His name is Sean. He just put a filter to the line.  I told him I thought it was the power cord or modem.  He insisted it was not  filtered properly, and insisted not to replace the cord or the modem. So, afterwards, it went down again. I was not satisfied with the technician manner. It caused us many days of downtime.",3
363382,15-MAY-12,14-MAY-12,Luis,,en,64.231.180.41,rickbear@bell.net,15535693,000000125204419,5,5,nothing at all,5
363383,14-MAY-12,13-MAY-12,Saber,,fr,70.48.25.187,latour.g@sympatico.ca,15522357,000000125179794,2,1,Vérifier si le router (WiFi) fonctionnait bien en branchant mon ordinateur directement sur le DSL avec le cable Ethernet. C'est ce que j'ai fait. Et j'ai trouvé que le problème venait du router.,4
363384,14-MAY-12,13-MAY-12,Abul Karam,,en,65.92.50.240,paulineagnew@bell.net,15523523,000000125176508,5,5,"I am very satified with the help you gave setting up my new computor yesterday, I was amazed that you would be able to do this on a Sunday, your employee was very efficient, thank you.",5
363385,14-MAY-12,13-MAY-12,Mehdi,,fr,70.26.242.31,l.paulperrin@sympatico.ca,15522293,000000125176029,5,5,rien,4
363867,13-MAY-12,12-MAY-12,Jason,,fr,69.156.48.150,rochcharlebois@sympatico.ca,15517375,000000125156566,5,4,,4
363868,13-MAY-12,12-MAY-12,Carlos,,en,76.64.116.92,permagreen@bell.net,15516803,000000125167632,5,3,,5
363869,13-MAY-12,12-MAY-12,Padmanaban,,en,74.12.47.89,alan.townley@sympatico.ca,15511385,000000125157193,3,4,Employee people from Canada who care about your problem and speak English,2
363870,13-MAY-12,12-MAY-12,Yosra,,fr,184.144.237.156,bromibr@bell.net,15512065,000000125157043,5,5,baissez vos prix et mon experience sera celle de la felicite   (message pour le president,4
363871,13-MAY-12,12-MAY-12,Olfa,,fr,69.157.153.200,lij@bell.net,15515307,000000125160850,1,1,"jaimais encore bell dans le future 
jai vais jamais dire quelqeun de prendre BELL ",1
363872,25-MAY-12,14-MAY-12,Ali,,en,76.68.99.21,dcsmart@sympatico.ca,15528285,000000125185736,4,3,reduce my bill to where it was before the discounts expired...,3
363873,25-MAY-12,11-MAY-12,Ali,,fr,70.55.67.37,anne.tapierro@sympatico.ca,15501027,000000125142994,5,5,,5
363874,25-MAY-12,04-MAY-12,Hela,,fr,184.144.175.103,boomeranthony@sympatico.ca,15455806,000000124994483,1,1,premierement detre plus polie avec nous. votre centre dappells a tunisie a ete impolie et nous a racrocher et jai faite une plainte apres,1
363875,26-MAY-12,12-MAY-12,Nabil,,fr,174.88.66.68,johnpoliquin@sympatico.ca,15514645,000000125168176,1,1,"Etre serviable, moins borné et peut-être écouter.
Finalement, ne pas me raccroché la ligne pendant que je raccordais modem a mon PC. ",1
363876,27-MAY-12,12-MAY-12,Mohamed Ali,,fr,64.229.74.9,j.belair8774@sympatico.ca,15514127,000000125157147,4,5,,4
363877,27-MAY-12,04-MAY-12,Milo,,en,64.231.191.22,pickles.ca@sympatico.ca,15463724,000000125000361,5,5,the day was outstanding. i hope all bell customers are this well served.,5
363878,27-MAY-12,14-MAY-12,Munuganti Gyaneshwar,,en,69.158.137.199,boomerang@bell.net,15526777,000000125191219,3,3,,2
363879,27-MAY-12,14-MAY-12,Alun,,en,69.158.139.58,carol.ellinor@sympatico.ca,15527153,000000125197628,5,4,,4
363880,27-MAY-12,14-MAY-12,Zoubeir,,fr,65.92.176.123,marilou14@sympatico.ca,15533349,000000125189036,5,5,"pour l'instant tout est bien.  vos plus fidèles clients devrait avoir des rabais quelquefois, pas seulement aux nouveaux ",5
363881,27-MAY-12,02-OCT-10,David,,fr,67.68.222.31,carmen_abgral@bell.net,9471186,000000111776299,5,5,"Rien de plus, j'ai été très satisfaite de l'aide que David m'avait apporté",5
363882,27-MAY-12,30-APR-12,Leslie,,en,50.100.44.19,ernie.kemp@sympatico.ca,15442282,000000124900492,3,3,"I called in and talked to a representative, received a quote on Phone and internet. I said I would think about the quote overnight night. I called the next day and this representative said deal I had received the day before couldn't be found and I would have to take a new quote that surprisingly would be more money. ",3
363883,28-MAY-12,14-MAY-12,Basker,,en,64.231.245.122,envi@bell.net,15529075,000000125193250,5,5,"I can not complain about my rescent experience because it was resolved in a timely and efficent manner.
",5
363884,28-MAY-12,05-MAY-12,Gregorio,,en,76.68.94.155,eschell@sympatico.ca,15469352,000000125014640,5,5,,5
363885,28-MAY-12,14-MAY-12,Anna,,en,99.253.229.101,stacey.rous@sympatico.ca,15536899,000000125184305,5,4,"Length of call, couldn't get to the correct people.",1
363886,28-MAY-12,14-MAY-12,Sam,,en,70.50.196.14,marie.rajda068@sympatico.ca,15533305,000000125184671,3,1,"I thought my problem was resolved, but it isn't. At that time I had contact with one chat, which left me hanging. Probably left for home.. I then called. thought it was resolved . Tried a few times ...to change language on my lap top & now for e-billing which is still not resovled.. Why are you charging $2. for paper I should charge you $10 for all the work I'm doing . All the time I spent on the phone with you & it is still not settled. Now I have to call again tomorrow to reset everything.  Now this all for e-billing. I am paying $138.00 this is way too much.  I will probably have to start looking elsewhere..  ",2
363887,28-MAY-12,14-MAY-12,Leni,,en,67.70.163.238,cjandbicky@bell.net,15527617,000000125193363,4,4,No improvement necessary this time everything went smoothly,5
363888,28-MAY-12,26-APR-12,Danny,,en,174.95.50.6,brad.sidoriak@sympatico.ca,15406506,000000124822529,2,3,The Technician had now idea what he was doing and was calling in continuously to ask for advice or how to do things . He spent over an hour testing the lines before figuring out that I had a defective modem/router,2
363889,28-MAY-12,28-MAY-12,,,en,174.138.206.194,,,,5,5,"I had a fantastically helpful conversation with a young woman named Kristen.  She was  up beat and helpful and kind and considerate.  She is employed somewhere in 
Quebec.  What a pleasure.",5
363890,29-MAY-12,14-MAY-12,Mario,,en,67.70.81.154,blhughes@sympatico.ca,15526681,000000125195832,4,4,Have departments communicating with each other  if this was person in El salvador yes I was satisfied   People in Canada not at all   ,1
363891,29-MAY-12,14-MAY-12,Satish,,en,64.231.199.164,brendaewart@sympatico.ca,15526881,000000125181032,5,5,not a thing,5
363892,29-MAY-12,04-MAY-12,Emna,,fr,65.93.160.84,isabelle.chatelain@sympatico.ca,15459312,000000125000149,5,5,Rien,5
363893,29-MAY-12,06-MAY-12,Melvin,,en,69.158.165.150,david.derksen@sympatico.ca,15476216,000000125038397,4,3,not sure,4
363894,29-MAY-12,24-APR-12,John,,en,76.69.133.212,mary.grilli@bell.net,15391110,000000124771754,4,4,"I remember your customer care rep. John but I think I talked to Joleen as well (according to my note on my bill of April 26/12). But after one and a half month time (in my ""Second Youth"") I frankly can't think of the topic. So, I'll make it up next time. Thank you.   ",5
363895,30-MAY-12,24-APR-12,Med Salah,,fr,174.93.144.63,mcarpentier077@bell.net,15391274,000000124778364,1,2,revenir aumême fonctionnement que la fois présédente avan de changer ma tour !,
363896,30-MAY-12,26-APR-12,Ines,,fr,70.26.231.27,ghlaur@sympatico.ca,15409158,000000124816631,5,5,,4
363897,31-MAY-12,26-APR-12,Julio,,en,174.91.91.121,edgarals@sympatico.ca,15408274,000000124818036,5,5,"I felt uncomfortable when Julio asked for my 'username and password' to solve my request. I had the idea that BELL could solve the situation without my private information. Besides that, he was very efficient and completely assisted me with my need.",5
363898,31-MAY-12,05-MAY-12,Edwin,,en,76.71.39.222,gordonritchie@sympatico.ca,15469844,000000125016450,2,1,"Keep service in Canada, where we can understand the people we talk to. I could not understand this man at all and he said it was the fault of my router....he was wrong!!",1
363899,31-MAY-12,05-MAY-12,Sukanya Mukherjee,,en,76.71.39.222,gordonritchie@sympatico.ca,15469842,000000125020952,1,1,,1
363900,31-MAY-12,05-MAY-12,Mohamed Amine,,fr,65.92.19.68,n.dionne@sympatico.ca,15472338,000000125018712,4,4,,3
363901,02-JUN-12,02-MAY-12,Yassine,,en,70.29.234.203,kamel.helmy@sympatico.ca,15453477,000000124947984,5,5,no,5
363902,02-JUN-12,02-JUN-12,,,en,184.146.157.155,,,,1,2,Exempt me from your 30 day pay and pray billing policy.  I live on ODSP. I can't afford to pay for your mistakes for 30 seconds let alone 30 days (expanding demoghraphic you know).,1
362853,13-MAY-12,12-MAY-12,Hency,,en,65.93.44.10,mfj32@sympatico.ca,15516001,000000125167053,1,1,I DID NOT CALL YOU ... I ABSOLUTELY HATE BELL/SYMPATICO ... ,1
362854,13-MAY-12,12-MAY-12,Edwitch,,en,70.24.175.174,stewartnicol@sympatico.ca,15518113,000000125160841,5,5,,5
362855,13-MAY-12,11-MAY-12,Harathi,,en,64.229.132.40,hjwiggins@sympatico.ca,15504373,000000125140801,2,2,"I was asked to switch browsers from MSN Premium to Firefox.
In doing so I lost a great deal of material I had saved in my Favorites folder.
The representative had no solution for this -- and showed no sympathy whatsoever.
From my point of view, I lost 5 years worth of data.
Totally unsatisfactory!",2
362856,13-MAY-12,12-MAY-12,Elmer,,en,184.147.116.63,telliott@sympatico.ca,15518319,000000125163854,4,2,Solved my internet connection problem. ,4
362857,13-MAY-12,12-MAY-12,Kevin,,en,70.54.33.146,grantmckenzie@sympatico.ca,15513757,000000125164967,5,5,Nothing,5
362858,13-MAY-12,12-MAY-12,Elmer,,en,184.147.116.63,telliott@sympatico.ca,15518321,000000125163621,3,2,Informed me at this time that the internet connection problem was not just mine but a problem local to my area,4
362859,13-MAY-12,12-MAY-12,Ramzi,,fr,174.93.208.57,dianecotecollard@bell.net,15512887,000000125159599,5,5,rien,5
362860,13-MAY-12,12-MAY-12,Imed,,fr,174.93.208.57,dianecotecollard@bell.net,15512889,000000125166090,5,5,rien tout a ete super,5
362861,13-MAY-12,12-MAY-12,Priyanka,,en,65.95.246.69,jswright@bell.net,15514757,000000125163973,4,4,"My call was dropped while it was being transferred from the Help Desk to someone else and, after waiting 5-10 mins for someone to try to contact me, I called 310-7873 and talked to ""Oscar"" to start the process again.  ",4
362862,13-MAY-12,12-MAY-12,Oscar,,en,65.95.246.69,jswright@bell.net,15514759,000000125164305,5,,,5
362863,13-MAY-12,12-MAY-12,Pamela,,en,174.89.124.178,jbanko@sympatico.ca,15514285,000000125160437,5,5,"Frankly, Pamela has done a superb, efficient and quick job.",5
362864,13-MAY-12,11-MAY-12,Hannan,,en,76.71.237.226,bobhuey@bell.net,15501575,000000125140659,4,4,the person that i spoke to the first time had a small bit of an accent and i had to ask to repeat the ques andnswers. the next time i called the person i spoke to was more clear.i also aam 70 years old and a novice concerning P. C.,5
362865,13-MAY-12,12-MAY-12,Ferdaous,,fr,76.67.158.67,lptourigny@sympatico.ca,15515457,000000125166040,5,5,Ne pas faire d'erreurs de facturation!,4
362866,13-MAY-12,11-MAY-12,Mariem,,en,65.94.188.198,robimani@sympatico.ca,15508947,000000125147205,5,1,Still have noise on phone line + internet speed diminished at 30mbps,
362867,15-MAY-12,14-MAY-12,Vidya,,en,64.229.236.107,dsp3@sympatico.ca,15528751,000000125183600,5,5,Can't think of anything,5
362868,17-MAY-12,14-MAY-12,Judith,,en,69.159.1.140,i.m.laplante@sympatico.ca,15530483,000000125180463,5,5,"There was no wait time. 100%
Everything was resolved rapidly. 100% 
Very Friendly and curtious. 100%
Judith may be the reason some customers still exist at Bell. Judith deserves credit for her customer service.
1 thing, not make the billing mistake. That took  my personal time to resolve the matter. My personal time is as important to me as it should be to yourself. I would like to charge  you for my personal time, for Bells billing incompetance.
",4
362869,17-MAY-12,11-MAY-12,Kate,,en,68.171.231.80,dohni1@sympatico.ca,15502948,000000125140175,1,1,Solve the problem of sending a simple power supply for modem. Called 4 times in 20 days and still waiting without internet.  ,2
362870,17-MAY-12,14-MAY-12,Andre,,en,184.145.19.116,marcel256@sympatico.ca,15533217,000000125200953,2,4,I called on Monday and the problem was not resolved till Thursday. I think it took entirely too long to resolve a simple e-mail blokage.,2
362871,17-MAY-12,12-MAY-12,Suzon,,en,174.92.105.78,frankcampbell_69@bell.net,15513409,000000125157111,5,5,you have the best service from the Lindsay Ontario store and have told people about it to the point my friend has went with bell for his trailer and RV and have a couple people are going to switch ,5
362872,18-MAY-12,14-MAY-12,Carmen,,en,64.229.236.65,daviest@bell.net,15528231,000000125181321,2,2,"The person I spoke to was not very helpful,put down the wrong address and therefore a delay of 2 days to receive my modem..had to call again.",4
362873,18-MAY-12,13-MAY-12,Achref,,fr,71.54.241.162,jm.major@sympatico.ca,15521855,000000125176847,3,1,,4
362874,18-MAY-12,12-MAY-12,Mohammed,,en,184.146.126.42,jchipperfield@sympatico.ca,15514303,000000125165119,3,3,completed testing to ensure changes worked,3
362875,18-MAY-12,01-MAY-12,Casey,,en,74.14.67.191,garfybear@sympatico.ca,15445526,000000124935796,4,4,,3
362876,19-MAY-12,13-MAY-12,Sukumar,,en,70.31.55.169,janeloik2@sympatico.ca,15521601,000000125172678,5,5,"This was my second call.  The first agent got me to change my password which caused my wirless internet to dissappear completely.  This agent knew exactly what to do and the time he spent to get me up and running was minimal.  The previous agent needed to get access to my computer and it seemed like he did not know what he was doing.  However, the agent I dealt with today was very efficient and effective.",5
362877,19-MAY-12,29-APR-12,Gloria,,en,64.229.168.93,f.presta@sympatico.ca,15438391,000000124880947,4,4,,5
362878,19-MAY-12,11-MAY-12,Edward,,en,69.158.26.224,oliasfortune@sympatico.ca,15507902,000000125147482,4,3,I'm not sur what the service was about. Please indicate.,4
362879,19-MAY-12,13-MAY-12,Guy,,fr,70.51.35.195,huguette.gingras087@sympatico.ca,15521417,000000125174489,4,4,Cette fois-ci vraiment rien de plus.,5
362880,19-MAY-12,13-MAY-12,Gopinath,,en,65.92.148.116,rythmik_slamish420@bell.net,15524101,000000125178252,5,4,,2
362881,19-MAY-12,12-MAY-12,Rohit,,en,184.145.17.55,sfedy@sympatico.ca,15517781,000000125157555,4,,"Rohit insured me that I would not be charged the $2.00 fee for the paper bill however I just received an email 
stating that I would be charged the fee 
starting June 1/2012.",3
362882,19-MAY-12,12-MAY-12,Nizar,,fr,70.55.116.227,francoisrivest@bell.net,15513395,000000125155398,4,4,,4
362883,20-MAY-12,27-APR-12,Alvaro,,en,76.69.114.177,patriciar4@sympatico.ca,15425842,000000124859531,4,4,,5
362884,22-MAY-12,13-MAY-12,Shabbir,,en,184.147.40.230,jasselstine@sympatico.ca,15521633,000000125169677,1,1,I got cut off and the representative never called me back.  He told me that my chord would be sent Express Post which it was not it was sent Purolator like the 3rd representative told me.,2
362885,25-MAY-12,14-MAY-12,Ramzi,,fr,67.68.222.27,pierre12@sympatico.ca,15535123,000000125199845,5,5,rien,5
362886,29-MAY-12,17-APR-12,Kaouther,,fr,70.55.117.77,nelsontardif@sympatico.ca,15318074,000000124627885,5,5,non,4
362887,13-MAY-12,12-MAY-12,Ibtissam,,en,174.92.140.144,karenbaylis12@bell.net,15514895,000000125165389,4,3,Nothing really.,5
362888,13-MAY-12,12-MAY-12,Satish,,en,174.95.44.129,james.kline@sympatico.ca,15514217,000000125155813,4,4,,4
362889,13-MAY-12,12-MAY-12,Imen,,fr,70.48.220.234,gabytache@sympatico.ca,15513473,000000125163356,5,5,,5
363386,14-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,65.92.78.143,captainfog@sympatico.ca,15519895,000000125175733,4,4,,5
363387,14-MAY-12,13-MAY-12,Ramzi,,fr,184.145.189.35,marc.wilfrid.richard@bell.net,15522707,000000125177697,5,2,Répondre à la question que Ramzi vous a posé au sujet de mon modem. Personne n'était disponible au central pour lui répondre.,3
363388,15-MAY-12,14-MAY-12,Klai,,fr,174.94.102.189,judyalain@sympatico.ca,15531723,000000125182457,5,5,,5
363389,15-MAY-12,13-MAY-12,Erick,,en,192.197.121.138,ray.eastcott@sympatico.ca,15523799,000000125169899,2,4,"Done it more quickly,
",3
363390,15-MAY-12,14-MAY-12,Linda,,en,184.145.130.47,RegNig.Rostance@sympatico.ca,15525345,000000125183125,5,5,nothing,5
363391,15-MAY-12,13-MAY-12,Bob,,en,184.147.125.207,paulryder@sympatico.ca,15523529,000000125179894,5,5,,5
363392,15-MAY-12,14-MAY-12,Brett,,en,74.14.163.203,mscross@sympatico.ca,15534261,000000125190404,4,3,,4
363393,15-MAY-12,14-MAY-12,Eric,,en,70.27.58.122,j.c.knight@sympatico.ca,15530647,000000125184686,4,1,Eric was very helpful but unfortunately the problem is with the Internet Explorer not Bell so my problem was unable to be resolved.  I was informed that the inability to open emails from my bank was due to the smartscreen filters and many Bell customers are having the same problems.,4
363394,15-MAY-12,14-MAY-12,Juan Carlos,,en,70.27.97.120,klaragugan@sympatico.ca,15532137,000000125204209,4,4,Nothing really as long as the representatives helping us will continou to be as very patient with costumers like me as Juan was with me.,5
363395,15-MAY-12,14-MAY-12,Helmi,,fr,174.93.189.37,lapointem@sympatico.ca,15532305,000000125204726,5,5,,5
363396,15-MAY-12,14-MAY-12,Donna,,en,74.12.145.42,stilesross@sympatico.ca,15537001,000000125197774,4,4,,4
363397,15-MAY-12,14-MAY-12,Karen,,en,74.12.145.42,stilesross@sympatico.ca,15537003,000000125186004,3,2,fix my problem,4
363398,15-MAY-12,14-MAY-12,Jessica,,en,70.30.80.97,ilenew@sympatico.ca,15530539,000000125183407,5,5,Questions were answered by a friendly voice and inquiries were resolved.,5
363399,15-MAY-12,14-MAY-12,John,,en,50.101.225.22,bosleydf@sympatico.ca,15526793,000000125203490,5,5,,5
363400,15-MAY-12,14-MAY-12,Ahmed,,fr,174.89.87.36,celdub52@bell.net,15527341,000000125199229,5,5,,3
363401,15-MAY-12,14-MAY-12,Paolo,,en,184.147.42.102,pocka@sympatico.ca,15535201,000000125183446,5,5,"Nothing!
",5
363402,15-MAY-12,14-MAY-12,Maria,,en,65.92.55.39,dalzielnj@bell.net,15528023,000000125188804,3,4,"Not sure if representative understood the subtleties of english.  I feel she needs to be more personable with customers--I had to keep asking her to respond if she heard me, or when I asked a yes--no question to give a response.",4
363403,15-MAY-12,14-MAY-12,Brett,,en,70.52.178.93,betty.flower@sympatico.ca,15526543,000000125189477,5,5,I don't have one,4
363404,15-MAY-12,14-MAY-12,Partha,,en,65.95.44.63,acoasman@sympatico.ca,15525547,000000125200484,2,3,The fact that I had to call 3 times (different 'techicians') for the same problem should tell you something. It's stressful enough trying to resolve problems (created by Bell)without trying to understand people with heavy accents who speak in a low voice. We're NOT pleased with Bell AT ALL!!!,1
363405,15-MAY-12,14-MAY-12,Antonette,,en,70.53.59.76,bandjcollins@bell.net,15526383,000000125184315,5,4,"At 6 months ""special"" internet price is far too short",4
363406,15-MAY-12,14-MAY-12,Edward,,en,50.101.149.247,iougst@bell.net,15530577,000000125196857,5,5,,5
363407,15-MAY-12,14-MAY-12,Carmen,,en,67.71.147.62,bezanson1@sympatico.ca,15526563,000000125187567,5,5,"Nothing.  It was great this time, with Carmen.  Nearly always with Tech Support I get superb service, with technical understanding and good resolution.  Sometimes with marketing or sales support people, there are difficulties.  But with Tech Support ... Great!",5
363408,15-MAY-12,11-MAY-12,Jamie,,en,65.95.91.41,moore.ken@sympatico.ca,15507515,000000125146582,5,5,,5
363409,15-MAY-12,14-MAY-12,Tyler,,en,70.49.251.44,cdougherty11@sympatico.ca,15527329,000000125197555,5,5,"Nothing.  Tyler was great.  Definitely the best thing about dealing with Bell is the technical support.  Hands down.
",4
363410,15-MAY-12,14-MAY-12,Dan,,en,76.67.132.164,franharvey@sympatico.ca,15529443,000000125204494,4,4,There should be less time involved when unblocking an email account.,5
363411,16-MAY-12,14-MAY-12,Shroff,,en,70.24.90.73,edward.degroot@sympatico.ca,15528947,000000125181910,4,4,"Razza the technician was very helpful and calm and fully informed me concerning the ""real"" situation. His service was excellent! Your office systems seem to be inadequate and sure to produce frustration and disappointment on the part of your customers. This probably leads to you incurring excessive expense. The tech who was here on May 11 was not able to provide satisfactory service faced with the same problem. He also left without speaking to us - merely leaving a ""Record of Work Completed"". Teated properly, even unhappy customers will be less disappointed.",5
363412,16-MAY-12,14-MAY-12,Wafa,,fr,70.26.228.252,paulfrechette@sympatico.ca,15534909,000000125187450,5,5,,4
363413,16-MAY-12,14-MAY-12,Victor Gabriel,,en,67.71.124.66,jrmiddleton@sympatico.ca,15531653,000000125190808,5,5,Victor was extremely helpful - a credit to Bell,5
363414,16-MAY-12,14-MAY-12,Oscar,,en,184.147.22.96,tom069@sympatico.ca,15537569,000000125181611,5,5,I got the result I was hoping for and Oscar was   very patient with me so I don't think I could have asked for or expected more.,5
363415,16-MAY-12,14-MAY-12,Souhir,,fr,76.65.122.117,dubgilu@sympatico.ca,15528781,000000125203286,5,5,Un peu moins de temps pour regler le problème,4
363416,16-MAY-12,12-MAY-12,Sukanya Mukherjee,,en,50.101.248.118,h_bronson@sympatico.ca,15513825,000000125165163,3,3,"I have delayed answering to see if someone would return to bury a white cable still on the yard of both my neighbour and me ( about90 ft. of it). As of wed.4:30,it is srill there.",4
363417,16-MAY-12,26-APR-12,Mary,,en,74.12.91.173,hertzki@sympatico.ca,15409648,000000124837456,5,5,,3
363418,16-MAY-12,13-MAY-12,Kay,,en,70.31.38.153,scott.conners@sympatico.ca,15524241,000000125175848,4,4,"Again, less ""sales-pitching"" and more straight-to-the-point responses. ",
363419,16-MAY-12,12-MAY-12,Tejaswvi,,en,174.88.8.204,oducado@sympatico.ca,15516555,000000125164946,5,4,nothing more.  It was satisfying talking to a helpful individual.,5
363420,16-MAY-12,14-MAY-12,Houssemeddine,,fr,70.31.222.47,luc.laurendeau@bell.net,15532857,000000125198304,5,5,,4
363421,15-MAY-12,13-MAY-12,Eduardo,,en,69.157.148.37,Godiva5@sympatico.ca,15518963,000000125175233,4,4,"Send me a gtracking number for my modem so I could find out the delivery.

Apparently the first moden you sent was LOST or NOT ordered and I have had NO internet for 8 days now. With a tracking number I would have known it was LOST and would not have had to wait.",4
363422,15-MAY-12,14-MAY-12,Paolo,,en,174.91.60.198,estela.guevarra@sympatico.ca,15529139,000000125197276,5,5,My inquiry was efficiently taken cared of. Thank you.,5
363903,15-MAY-12,14-MAY-12,Khaled,,fr,65.94.83.140,bou.legg@sympatico.ca,15526797,000000125185049,1,1,Le problème de facturation n'est toujours pas résolu.  Ça fait plus de 6 mois que ça dure.  Les nos de confirmation ne servent a rien.  Je pense vraiment à changer de fournisseur de service !,1
363904,15-MAY-12,14-MAY-12,Noureddine,,fr,70.51.46.76,boilygo1@bell.net,15526751,000000125200711,5,5,bien,5
363905,15-MAY-12,13-MAY-12,Estephania,,en,74.15.218.60,lapi@bell.net,15522345,000000125169546,4,5,"it was very resourcefull, nothing to add. Reps were very helpfull and polite.",4
363906,15-MAY-12,14-MAY-12,Priyojoy,,en,70.29.24.11,kivesto@sympatico.ca,15532112,000000125191492,5,5,NA,5
363907,15-MAY-12,14-MAY-12,Hanene,,fr,70.30.188.73,gi_dia@sympatico.ca,15529811,000000125184131,5,2,,5
363908,15-MAY-12,14-MAY-12,Annie,,fr,184.144.222.15,edwidge.cassamajor@bell.net,15528955,000000125190932,,1,Temps d'attente TROP long.  Le transfert entre département ne se fait pas dans le bon département! Et ligne coupée a cause de ce transfert. Alors non je ne recommanderai pas Bell.,
363909,15-MAY-12,14-MAY-12,Jonathan,,en,74.12.167.67,kboys67@sympatico.ca,15531959,000000125185778,4,4,,4
363910,15-MAY-12,12-MAY-12,Soumaya,,fr,65.95.45.138,laurian.halle@sympatico.ca,15515211,000000125155891,5,5,,5
363911,15-MAY-12,14-MAY-12,Leni,,en,70.51.158.96,charlton@sympatico.ca,15527443,000000125195605,5,5,"Could not have been better

VC",5
363912,15-MAY-12,14-MAY-12,Khaled,,fr,67.68.20.166,micheline.dugas2@sympatico.ca,15533861,000000125182366,5,4,"Engager des québécois et pas des importés.  Je n'ai jamais parlé avec un canadien français à chaque fois que tu appelles chez Bell.  Ce sont toujours des gens qui ont des patates chaudes dans la bouche, très difficile à comprendre et il faut leur faire répéter tout le temps et ils sont très lents.",4
363913,15-MAY-12,14-MAY-12,Badreddine,,fr,69.157.168.18,gizmogrenier@sympatico.ca,15529861,000000125197164,5,4,,5
363914,15-MAY-12,14-MAY-12,Carmen,,en,70.51.28.84,zozoadventure@sympatico.ca,15538421,000000125186988,1,1,SEE YOU IN COURT,1
363915,15-MAY-12,14-MAY-12,Khaoula,,en,70.49.247.6,g.genier@bell.net,15529515,000000125192932,3,5,"The employee was going too fast; I am not too familiar with the terms she used.",3
363916,15-MAY-12,13-MAY-12,Mario,,en,174.91.106.147,artrussell@sympatico.ca,15519439,000000125171212,1,1,"Your last representative (On the 14th) may have finally solved the problem (It works)
Your most urgent notice is to tell me your charging 2$ extra for hard copies of my bill.",2
363917,15-MAY-12,14-MAY-12,Henry,,en,67.70.40.87,dmkelsey@sympatico.ca,15528593,000000125203618,5,5,"My issue was resolved by Henry in a pleasant,efficient manner and I able to clearly interpret his information and instructions.",5
363918,15-MAY-12,14-MAY-12,Stephan,,en,70.55.5.37,spcs@sympatico.ca,15536837,000000125199336,4,4,I cannot think of anything,5
363919,15-MAY-12,14-MAY-12,Stephane,,en,174.92.14.139,jwestoby@sympatico.ca,15531795,000000125201860,5,5,,5
363920,15-MAY-12,14-MAY-12,Edwin,,en,70.30.63.43,crisholden7@sympatico.ca,15527847,000000125203818,5,5,,5
363921,15-MAY-12,14-MAY-12,Tyler,,en,65.95.171.28,jdorfman@sympatico.ca,15530967,000000125201916,4,2,"make the system better so i didn't have to call at all
the internet connection goes down at the source (not the line) and i rely on it 
",3
363922,15-MAY-12,14-MAY-12,Sofien,,fr,207.61.205.50,sicard.sebastien@sympatico.ca,15536629,000000125202595,2,1,"Réglé le problème de notre ligne téléphonique à notre premier appel, il y a de cela plus d'un mois... Après 2 visites de technicien et 4 ou 5 appels pour des problèmes de téléphone ou internet, nous songeons sérieusement à quitter Bell pour Vidéotron.
",1
363923,15-MAY-12,14-MAY-12,Juan,,en,65.95.129.252,crstdenis@sympatico.ca,15527851,000000125184456,3,1,call back like you said you would.  stayed home for 4 hr. waiting for call/.,3
363924,15-MAY-12,14-MAY-12,Rebecca,,en,64.231.39.28,bettymiskie@sympatico.ca,15526549,000000125184264,1,1,You could of given me the customer what was promised to me by 2 previous calls (Oct. 2011 and Feb. 2012). I feel you are more focused on new customers and not the loyal ones you DID have.,1
363925,15-MAY-12,14-MAY-12,Benjamin,,en,64.231.39.28,bettymiskie@sympatico.ca,15526551,000000125185478,1,1,"You forget to mention about ""Rebecca"" as she was the one who disconnected my call and then told the other representative that the issue was resolved so no need to get back on the line with me. I spent 2 1/2 hours on the phone yesterday only to discover that your business is based on lies.",1
363926,15-MAY-12,14-MAY-12,Houssem,,fr,70.49.79.180,mireillepepin1@sympatico.ca,15533983,000000125198630,4,4,parler mieux le francais,4
363927,15-MAY-12,14-MAY-12,Michelle,,en,50.101.88.33,helarmc@sympatico.ca,15530277,000000125187091,5,4,Nothing.,4
363928,15-MAY-12,14-MAY-12,Kais,,fr,174.89.217.89,gsalvas@sympatico.ca,15530055,000000125194035,5,5,,4
363929,15-MAY-12,14-MAY-12,Yousri,,fr,174.88.245.245,raymond.armstrong@sympatico.ca,15535477,000000125197591,5,3,Vous devriez permettre d'associer plus d'un compte à une adresse email.,5
363930,15-MAY-12,14-MAY-12,Mary Ann,,en,76.70.78.180,pwrazor@sympatico.ca,15535323,000000125185420,4,4,,4
363931,15-MAY-12,14-MAY-12,Robert,,en,70.30.86.34,bob.bral@bell.net,15526717,000000125186178,3,3,had problem with BOTH firefox and internet explorer......only int. exp. was resolved......be nice if the firefox was also resolved......thanks.,3
363932,15-MAY-12,14-MAY-12,Ibtissem,,fr,67.68.251.19,mimig@sympatico.ca,15533969,000000125184137,5,5,,5
363933,15-MAY-12,14-MAY-12,Bob,,en,70.53.38.155,freddie47@sympatico.ca,15529467,000000125193782,4,4,"I thought the rep I dealt with was 'Jose'
employee #XV903 but I probably dealt with 'Bob' too. I spent hours and hours over several days with an internet problem and found all of them spoke clearly in English ""so appreciated!"" my only problem was I had trouble hearing them. When I mentioned I couldn't hear them they suddenly got louder...not sure if it is
my hearing problem or they are not speaking directly into the phone.  Now the music that a person listens to while waiting was so loud I had to hold the phone a foot away from my ear!",4
363934,15-MAY-12,14-MAY-12,Chaabane,,fr,67.68.65.52,cdesrovhers2006@sympatico.ca,15527325,000000125202267,5,4,Le représentant a très bien fait son travail c'est le service Bell Internet qui laisse beaucoup a désirer.,3
363935,15-MAY-12,14-MAY-12,Nikitha,,en,184.146.3.251,samcosta1@bell.net,15536183,000000125181146,5,4,nothing,5
363936,15-MAY-12,14-MAY-12,Yosra,,fr,70.52.106.85,fodec@sympatico.ca,15529365,000000125185083,5,5,,5
363937,15-MAY-12,14-MAY-12,Mahender,,en,70.24.152.87,dorguy@sympatico.ca,15528667,000000125180398,4,4,,4
363938,15-MAY-12,14-MAY-12,Mohamed,,fr,70.29.111.44,jeanclaude32@sympatico.ca,15531007,000000125202338,5,4,,5
363939,15-MAY-12,14-MAY-12,Celina,,en,184.147.188.67,hlkerry@sympatico.ca,15530375,000000125183440,5,5,waiting time for representative was long,5
363940,15-MAY-12,14-MAY-12,Juan Carlos,,en,70.27.97.120,klaragugan@sympatico.ca,15532135,000000125204033,4,4,"I do not think , that Juan Carlos could of been better, or with more patient manner to gide me though my computer problem.
Thank you Juan!! ",5
362349,18-MAY-12,07-MAY-12,Zohra,,fr,70.50.165.244,claire.larochelle@bell.net,15483576,000000125043717,4,4,,4
362350,18-MAY-12,05-MAY-12,Manoj Sandra,,en,184.146.76.234,fendacott@bell.net,15469468,000000125022304,5,5,,5
362351,18-MAY-12,19-APR-12,Syed,,en,70.29.77.69,terry.whitney@sympatico.ca,15345612,000000124674746,5,5,"The technician covered all bases, it was an intermittent issue and he examined all areas.  ",5
362352,18-MAY-12,05-MAY-12,Zouhair,,fr,76.64.113.7,g.lacoursiere@sympatico.ca,15469628,000000125021227,3,1,"Améliorer le service internet dans mon secteur. Je demeure ""en ville"" et vous n'êtes pas fichu de m'offrir un accès internet décent sous prétexte que ma résidence est située à ± 7 kilomètres du central. Il y a pourtant un central plus près de chez-moi dans mon secteur.  vers lequel je pourrais être dirigé. J'ai reçu une belle lettre de Mme Sacha Rollin qui ne règle en rien mon problème. Je suis client de Bell depuis plus d'une dizaine d'années, toujours avec l'espoir que bientôt vous trouverez une solution pour me fournir un accès internet plus rapide. Mais à l'heure actuel, avec un besoin des plus pressants pour un accès rapide, cet espoir s'est éteind. Le déploiement de la fibre optique dans mon secteur n'est pas prévu avant encore quelques années. En attendant je n'aurai d'autre solution que d'aller voir un autre fournisseur? Belle façon de vouloir conserver vos clients.",1
362353,18-MAY-12,12-MAY-12,Naim,,fr,64.229.51.203,r.piffaretti@sympatico.ca,15517035,000000125160920,5,5,,5
362354,18-MAY-12,23-APR-12,Nirupa,,en,184.148.181.10,jason.0@sympatico.ca,15372798,000000124747515,3,3,,1
362355,19-MAY-12,12-MAY-12,Luis,,en,70.49.81.74,karen.craigmyle042@sympatico.ca,15514889,000000125166280,5,5,,5
362356,19-MAY-12,07-MAY-12,Manindra Velpula,,en,184.151.61.181,baritakennels@sympatico.ca,15482364,000000125051571,5,5,"Not a thing, the gentleman I spoke to handles all of my list that I wanted to deal with and made sure we took of things that I hadn't thought of.  He was very knowledgable and easy to understand.",5
362357,19-MAY-12,13-MAY-12,Luis,,en,184.146.1.249,dmarchitelli@sympatico.ca,15520491,000000125177374,5,4,,5
362358,19-MAY-12,02-MAY-12,Anthony,,en,70.53.92.176,frances.steel089@sympatico.ca,15452187,000000124946260,4,4,,4
362359,19-MAY-12,16-APR-12,Sudheer,,en,64.231.118.254,h.homes@sympatico.ca,15299172,000000124603813,1,1,,3
362360,20-MAY-12,01-MAY-12,Shri Hari,,en,174.95.217.138,alldave@sympatico.ca,15443034,000000124931600,2,1,I am very dissatisfied with the amount charged by the services given to me and am actively searching for another provider.,1
362361,21-MAY-12,11-MAY-12,Naveed,,en,70.27.82.140,mgfournier@sympatico.ca,15507199,000000125135416,4,4,,4
362362,21-MAY-12,11-MAY-12,Gilberto Jose,,en,70.55.45.27,cswebb@sympatico.ca,15502405,000000125151268,5,5,nothing,5
362363,21-MAY-12,12-MAY-12,Hector,,en,70.29.23.167,jkhorsley@sympatico.ca,15514487,000000125163318,3,1,solve my problem,1
362364,21-MAY-12,12-MAY-12,Souleiman,,en,70.50.22.45,ted27@sympatico.ca,15518309,000000125162884,5,5,,5
362365,16-MAY-12,14-MAY-12,Naziha,,en,64.229.162.98,rog.m.cote@sympatico.ca,15535877,000000125190845,3,3,"On the overall, the problem was resolved,but it was solved by bypassing it. My question ""Why my account number has not been accepted by the procedure followed?"" has never been answered. I wanted also to know what went wrong,with a view to assess if it could happened again the next time I try to follow the procedure. By the way,Naziha has been helpful and very courteous throughout. 
",4
362366,16-MAY-12,11-MAY-12,Ameer,,en,76.70.229.120,jflieler@sympatico.ca,15505031,000000125136311,3,4,Listened better ,4
362367,16-MAY-12,14-MAY-12,Ferdaous,,fr,69.156.72.67,michel1612@sympatico.ca,15533853,000000125187090,4,5,,4
362368,16-MAY-12,12-MAY-12,Habil,,en,216.94.199.200,clarke0152@sympatico.ca,15512451,000000125162938,4,4,,4
362369,16-MAY-12,14-MAY-12,Khan,,en,74.198.9.167,jarodwala@bell.net,15530881,000000125180831,1,1,Nothing,1
362370,16-MAY-12,14-MAY-12,Heithem,,fr,184.144.217.237,joseevraie@bell.net,15531567,000000125199839,3,1,"RETABLIR MON FACEBOOK DEPUIS DES ANNEES CLIENTE 4 JRS , AI MENTIONNE PERDU MOT PASSE, ET EN AI BESOIN PR TRAVAIL ET PR REJOINDRE FAMILLE, ET, FILS A UNIVERSITE AI DIFFICULTE TECHNICQUEMENT ET J DOIS PARTIR AU BOULOT SOUS PEU. AVANT TOUT ALLAIT NUMERO 1,  fACCEBOOK , TOUT CELA A CAUSSE MOOT PASSE, VOUS AI DONNE IDENTTIFICATION A MOI NOM AMIES ETC....AIDEZ-MOI, POUR MES RELATIONS PESONNELS ET PROFESSIONNELS. LA PLUPART SONT ETONNEE NE PEUVENT ME REJOINDRE, MOI, QUI VALORISAIT FACEBOOK BK SURTOUT DEPUIS DECES MON PERE EN OCTOBRE DERNIER.  lA , MA FAMILLE, AMIES, N ONT PLUS ACCES A ME REJOINDRE AIMAIT BIEN FACEBOOK,,,,,QUE FAIRE????EN REVENANT A 2.30PM J DOIS ENCORE FAIRE LONGUE DISTANCE ..CROYERVOUS AVOIR RESOLU UNE BONNE PARTIE PROBLEME...MERCI 450-492-9863...OU UN NUMERO CHEZ BELL OU PHONER AU SERVICE ADJOINT CLIENTELE;  BIEN  BOUS, MERCI JOSEE,
",4
362371,16-MAY-12,11-MAY-12,Sylvie,,fr,70.31.225.183,pierre.biard@sympatico.ca,15508329,000000125137307,5,4,,4
362372,16-MAY-12,14-MAY-12,Naziha,,fr,174.93.236.36,france.richard@bell.net,15529395,000000125191613,5,5,"Tout était excellent et la personne contact était polie, gentille et très efficace.",4
362373,16-MAY-12,13-MAY-12,Rolando,,en,70.52.79.195,ridewood@sympatico.ca,15523897,000000125172336,4,4,"for the minor problem, I had, it was adequate and complete.",4
362374,16-MAY-12,05-MAY-12,Walid,,fr,70.26.241.55,bcbg20@sympatico.ca,15467864,000000125026441,3,2,j'ai encore le problême de temps à autre et beaucoup de bruit sur la ligne téléphonique,4
362375,16-MAY-12,13-MAY-12,Pierre,,en,70.49.133.110,b-wood@sympatico.ca,15519491,000000125173133,5,5,,5
362376,16-MAY-12,14-MAY-12,Mary,,en,65.93.119.45,abobbie@sympatico.ca,15525515,000000125184122,4,4,,4
362377,16-MAY-12,14-MAY-12,John,,en,65.93.119.45,abobbie@sympatico.ca,15525517,000000125183170,5,5,,4
362378,16-MAY-12,13-MAY-12,Nelly,,en,70.50.7.209,digger02@sympatico.ca,15520461,000000125173583,4,3,,4
362379,16-MAY-12,14-MAY-12,Enow-Ebot Ngole,,en,174.91.127.103,olm@sympatico.ca,15534701,000000125200119,2,1,My email account was blocked - again! - rep seemed at a loss to understand what to do. He said it would be fixed within 24 hours or someone would call me - neither happened. I just went in myself and manipulated my alternate email account/changed passwords and accessed my blocked account somehow. Your websites are so confusing and users are really on their own unless they have a good IT guy they can call on.... ,2
362380,16-MAY-12,13-MAY-12,Shahbaz,,en,70.49.177.34,garfield007@sympatico.ca,15520997,000000125171181,5,5,Wouldnèt chance a thing.Associate did a superb job!,5
362381,16-MAY-12,14-MAY-12,Edwin,,en,70.26.184.207,e.j.wright@sympatico.ca,15528853,000000125194239,4,4,,4
362382,16-MAY-12,14-MAY-12,Djamila,,en,70.50.176.206,Jo_Da@bell.net,15525251,000000125188575,3,3,"got new modem, installed with your help, today could not get onto internet without calling you. not happy with your service to my computor.",3
362890,13-MAY-12,12-MAY-12,Hemavathi,,en,174.92.140.144,karenbaylis12@bell.net,15514897,000000125166696,4,4,Customer service rep was somewhat short tempered because of a language barrier. This was not MY fault!,5
362891,13-MAY-12,12-MAY-12,Yasmin,,en,69.157.227.139,skatedale@bell.net,15517905,000000125161269,5,4,"After mid morning discuusion with your rep problem reappeared later. Second call with a different rep appears to have solved the problem. Second rep, a lady, was outstanding ",5
362892,13-MAY-12,12-MAY-12,Ivette,,en,64.228.138.70,bmac19@bell.net,15511983,000000125162178,5,5,,5
362893,13-MAY-12,12-MAY-12,Danick,,en,184.147.125.35,hwoitzik@sympatico.ca,15514017,000000125165138,5,3,It is great to talk to people in Canada I was pleased that I had someone from Ottawa. I hate talking to off shore people.,4
362894,13-MAY-12,12-MAY-12,Don,,en,174.88.40.236,c.rees@bell.net,15512115,000000125164888,5,5,Do your system updates when most people are asleep - say 2:00 AM,2
362895,13-MAY-12,12-MAY-12,David,,en,64.231.136.169,liz.drury@sympatico.ca,15515375,000000125159714,5,5,"In this case,nothing",4
362896,13-MAY-12,12-MAY-12,Sukanya Mukherjee,,en,174.94.59.43,bwtomka@sympatico.ca,15512109,000000125157088,5,5,Nothing,5
362897,13-MAY-12,12-MAY-12,P Senthil,,en,76.67.196.248,bcrember@bell.net,15511810,000000125155420,5,4,,5
362898,13-MAY-12,12-MAY-12,Nora,,en,70.31.98.123,rimmerbp@sympatico.ca,15517283,000000125164346,4,4,Develop systems for Bell that do not require sooo much ted support.,5
362899,13-MAY-12,12-MAY-12,Kim,,en,64.231.15.210,jbc.gray@sympatico.ca,15514289,000000125159513,4,4,,4
362900,13-MAY-12,13-MAY-12,Ganesh,,en,76.69.130.35,mjp2@bell.net,15516159,000000125169176,4,4,,4
362901,13-MAY-12,07-MAY-12,Naveed,,en,74.14.142.243,john.biel@sympatico.ca,15487430,000000125040931,5,5,"I cannot think of a single thing, based on my experience of the day.",5
362902,13-MAY-12,04-MAY-12,Silvia,,en,216.209.117.96,griddell@bell.net,15458768,000000124998895,4,4,,4
362903,13-MAY-12,12-MAY-12,Leslie,,en,184.147.13.196,l.jsharp@sympatico.ca,15515143,000000125159885,5,4,Please use representatives who can speak ENGLISH .  Most of them have such strong accents you cannot understand them at all. I have invariably hung up in frustration.The person I spoke to on May l2th was very good. ,4
362904,14-MAY-12,13-MAY-12,Anusha,,en,64.231.162.52,rj1952@sympatico.ca,15523911,000000125175513,1,1,,1
362905,14-MAY-12,13-MAY-12,Cristian,,en,184.145.34.105,ghalligan@sympatico.ca,15521061,000000125172606,5,5,,5
362906,14-MAY-12,11-MAY-12,Arthur,,en,174.91.122.227,pwstephens@sympatico.ca,15508527,000000125135802,5,5,"The only thing I can think of, is that the explanation on the web page was not totally clear.  In my case is was a simple fix.  Out email addresss was aready shown on the form to fill out, but it was all in upper case letters, and when I filled out the rest of the form and tried to submit, it kept coming back as an error, but it didn't tell me where the error was.",5
362907,14-MAY-12,13-MAY-12,Cesar,,en,76.69.19.237,hsteger@bell.net,15521407,000000125177048,5,5,,5
362908,14-MAY-12,04-MAY-12,Omar,,en,70.29.20.56,mquan@sympatico.ca,15462872,000000124993112,3,3,"If you would like a real response to my experience please phone me at 416 469 4560. Please clarify what the phone call is regarding.
thnaks",3
362909,14-MAY-12,12-MAY-12,William,,en,184.146.79.58,RickEvans@bell.net,15511221,000000125168031,1,2,Improve your internal communication processes between departments and operators,1
362910,14-MAY-12,12-MAY-12,Nader,,fr,70.49.79.87,gaggin@bell.net,15513483,000000125160673,5,5,,5
362911,14-MAY-12,13-MAY-12,Julio,,en,184.145.85.220,robert604@sympatico.ca,15523977,000000125174656,1,1,Julio ended the call without re-installing my Sympatico virus protection. Bell should hire more competent tech support persons.,3
362912,14-MAY-12,13-MAY-12,Aymen,,en,70.26.239.222,kazabacus@sympatico.ca,15522119,000000125177175,5,5,"Initially, I found his approach a bit abrasive, which put me on the defensive. But then we both eased into solving the problem and got along. Perhaps not telling me what I was doing wrong might work better with guys like me who are not used to being rushed.",5
362913,14-MAY-12,12-MAY-12,Souleiman,,en,65.93.196.47,tinglis@sympatico.ca,15518403,000000125164650,4,4,"The support person wasn't as technically knowledgeable as previous support people I've had contact with.  However, after a lengthy time, he was able to resolve the issue.  As I have had good service with Bell in general I am happy with my high speed Sympatico.",5
362914,14-MAY-12,13-MAY-12,Rahali,,fr,70.24.198.75,g.martineau@sympatico.ca,15520957,000000125171277,5,5,,5
362915,14-MAY-12,13-MAY-12,Wynbert,,en,65.95.244.166,juanita.burkitt@sympatico.ca,15522015,000000125169860,1,1,fix the problem,
362916,14-MAY-12,13-MAY-12,Suraj,,en,184.146.65.24,lolaest@bell.net,15522501,000000125169435,5,5,,5
362917,14-MAY-12,13-MAY-12,Manel,,fr,173.0.195.101,aferland@bell.net,15519149,000000125169494,3,1,écouter davantage mon problème avant de me faire exécuter des procédures qui ont mené à un résultat négatif,5
362918,14-MAY-12,11-MAY-12,Paula,,en,38.102.81.2,b.sabloff@sympatico.ca,15501245,000000125143304,4,4,,4
362919,14-MAY-12,13-MAY-12,Preety,,en,76.65.4.169,patbig5@sympatico.ca,15523507,000000125173571,5,5,,5
362920,14-MAY-12,13-MAY-12,Gabriela,,en,65.93.118.197,raydobbs@sympatico.ca,15523805,000000125174605,5,5,,3
362921,14-MAY-12,11-MAY-12,Lokeswaran,,en,70.29.55.93,csbeaudoin1@bell.net,15502399,000000125146046,1,1,Honour the price we were quoted a few months back from 2 different reps. Not waste my time on the phone for well over an hour 3 different times.,2
362922,14-MAY-12,20-APR-12,Oscar,,en,65.95.151.226,king75@sympatico.ca,15352074,000000124694898,5,4,,4
362923,14-MAY-12,13-MAY-12,Youssef,,fr,76.68.151.98,transportclaudechantal@sympatico.ca,15524765,000000125172358,5,5,rien cest parfait,5
362924,14-MAY-12,13-MAY-12,Jose,,en,174.88.214.170,peter.cox@sympatico.ca,15523571,000000125170582,5,5,,5
362925,14-MAY-12,12-MAY-12,Nikitha,,en,76.69.10.30,l_s_harrington@sympatico.ca,15515151,000000125160792,4,1,"She did all she could, but Bell anti-virus could not get the virus out of my system",4
362926,14-MAY-12,12-MAY-12,Arun,,en,184.146.87.223,gibsim@sympatico.ca,15513637,000000125167640,4,4,,5
362927,14-MAY-12,13-MAY-12,Louis,,en,70.26.120.38,country_retreat@bell.net,15520179,000000125172687,5,5,The appointment was suppose to be on Friday as per Bell rep when order put in and service man did not come until Saturday .,3
363423,15-MAY-12,14-MAY-12,Asma,,en,174.89.97.184,pierrevoyer@bell.net,15535143,000000125194866,1,1,"I am completely upsey about having to complete this survey in English and also about your ""autogénérée"" reply to my comments of last night.",1
363424,15-MAY-12,14-MAY-12,Vijay,,en,70.55.51.129,me.good@sympatico.ca,15533689,000000125198960,3,4,,3
363425,15-MAY-12,14-MAY-12,Yassine,,fr,174.93.228.152,machaalamaison@sympatico.ca,15533045,000000125190460,1,4,"J'ai dû expliquer à 5 reprises à l'agent quel était mon problème, j'ai de la patience mais là, je lui ai demandé qu'il me transfère à un autre agent parce qu'il ne comprenait rien, et pour pourtant c'est très simple. Finalement il m'a mis en attente pour discuter de mon problème à son supérieur, et là tout est réglé. Il s'est excusé plus d'une fois mais ça ne change rien, je ne suis pas du tout satisfaite de son service. Et comme ce n'est pas la première fois que j'appelle BELL parce qu'il y a des erreurs sur mes factures ou mauvais service... Nous n'avez qu'à regarder mon dossier pour comprendre. Je vous avoue que je pense fortement changer de compagnie.

Je vous souhaite un excellent après-midi,
Macha Altare-Akian",
363426,15-MAY-12,12-MAY-12,Elmer,,en,68.179.108.121,yychen10@sympatico.ca,15518865,000000125163297,1,1,The problem is not resolved.,
363427,15-MAY-12,14-MAY-12,John,,en,142.245.193.4,LTLEITZKE@bell.net,15525275,000000125190153,4,4,phone clarity.  It was very difficult to hear John over the phone and the volume on my handset was at max.,4
363428,15-MAY-12,06-MAY-12,Houcem,,fr,70.51.143.115,Syllat@bell.net,15474976,000000125034764,5,5,,5
363429,15-MAY-12,13-MAY-12,Frank,,en,99.246.65.76,sgrossner@sympatico.ca,15524297,000000125179451,3,4,"The first person I spoke to was rude and condacending, and was also very difficult to understand because of his accent.  The second person was more polite, but still hard to understand because of the accent.  I generally don't have problems with my Bell internet or phone, but this was a frustrating experience with my modum.  The first representative I spoke to the prior week sent me a new power cable.  He should have known that if my modum is lighting up, obviously the power supply is o.k. and just send me a new modum. I had also clearly stated that I work during the day and would not be home to receive the modum and it would have to be put into my mailbox. That didn't happen and I finally tracked down Purolator and went to get it myself from their location a week later. This could have been handled much better with less down time and much less aggravation.",4
363430,15-MAY-12,14-MAY-12,Claude,,en,69.158.91.216,pe-caldwell@bell.net,15534975,000000125188226,1,2,"Actually respond. 
I chased down a tech on the road this morning to get a appointment and he resolved the issue.  I will be calling as there are still unresolved billing issues.",
363431,15-MAY-12,14-MAY-12,Daniel,,fr,74.15.203.41,georgesstevens@sympatico.ca,15529753,000000125185573,5,4,"Je ne saurais dire, car votre représentant a été professionel et m'a dirigé vers un autre représentant de Bell, lequel a bien saisi le problème.",5
363432,15-MAY-12,14-MAY-12,Frank,,en,70.48.56.249,louise506@sympatico.ca,15532807,000000125198142,5,5,"nothing; problem resolved",5
363433,15-MAY-12,14-MAY-12,Red,,en,184.146.146.96,ivanrozman@sympatico.ca,15530625,000000125189001,4,3,,4
363434,15-MAY-12,11-MAY-12,Houssem,,fr,174.91.237.165,brian.szczepanik@sympatico.ca,15501671,000000125151361,1,2,Me fournir un modem blanc 2wire et wireless qui fonctionne même lorsque le courant est coupé le soir tout comme les modems 4200 qui ont des interupteurs on-off contrairement à vos modems blancs. La conclusion de vos experts est que je dois laisser le modem blanc allumé en tout temps et ainsi participer au gaspille d'énergie pendant que la compagnie exige $2 pour fournir une facture papier pour sauver des arbres. Et bien des modems qui restent allumé tout le temps gaspille nos ressources énergétiques losque que nous multiplions l'usage de ces modems par des milliers de clients. Pas très écologique. De plus je ne peux pas avoir un modem moderne wireless à cause de cette situation ridicule d'être obligé de laisser ce modem alimenté. Qu'est qui arrive alors avec ces modems lorsque Hydro à des fluctuations de courant et des pertes brèves ou à long terme de courant. Donc la logique de laisser les modems alimentés en tout temps est une logique qui ne tient pas debout dans une situations de pannes et au niveau écologique dont la compagnie prone.  ,2
363435,15-MAY-12,14-MAY-12,Sanah,,en,70.55.16.135,marjoriesm@bell.net,15533391,000000125183894,4,3,probably nothing,5
363436,15-MAY-12,12-MAY-12,Oussama,,fr,76.67.192.124,grondin17@sympatico.ca,15513771,000000125160009,4,4,Cette fois je suis très  satisfait,3
363437,15-MAY-12,14-MAY-12,Jason,,en,174.88.14.160,marianob@sympatico.ca,15533297,000000125187428,5,5,"If the program would have told me what the error was when I attempted it myself, perhaps i could have completed the program myself. Jason was a great help and very patient as my computer skills are limited.",5
363438,15-MAY-12,14-MAY-12,Elmer,,en,184.147.238.98,mmason@bell.net,15534093,000000125203514,5,5,,5
363439,15-MAY-12,14-MAY-12,Daniel,,en,70.27.34.249,cgehan@sympatico.ca,15527373,000000125196004,5,5,,5
363440,15-MAY-12,13-MAY-12,Dixitulu,,en,69.157.51.183,ajmhipsx3@sympatico.ca,15519169,000000125172225,4,4,"what do you do re billing if a person is not on the internet,i am talking about the $2 charge for paper billing.",4
363441,15-MAY-12,14-MAY-12,Lor,,en,64.228.141.247,pmkent@sympatico.ca,15535191,000000125193574,5,4,The adjustment could have been made the day of the caller's inquiry.,5
363442,15-MAY-12,12-MAY-12,Alaaeddine,,fr,70.29.170.170,rino30@bell.net,15517289,000000125168614,5,5,Rien,5
363443,15-MAY-12,13-MAY-12,Mansouri,,fr,174.92.149.184,edwinh@sympatico.ca,15520643,000000125170086,5,5,,5
363444,15-MAY-12,14-MAY-12,Ajay,,en,76.68.94.13,doujay@bell.net,15528699,000000125199591,5,5,,5
363445,15-MAY-12,14-MAY-12,Mahender,,en,70.53.185.157,foucauld@bell.net,15529382,000000125186508,4,,"every technician is very pleasant and tries to help, but rather than having to call back, i would like the issue solved....unable to connect consistantly!!!",2
363446,15-MAY-12,12-MAY-12,Kathy,,en,174.88.8.245,brumby.fortier@sympatico.ca,15512071,000000125156362,2,2,"Resolution at the first contact. I was passed thru several levels of reps to deal with my issue. Each insisted on re-identifying who I was. I was cut off twice while being transfered and NEVER was able to speak with someone who could resolve my issue in a timely manner.   Eventually, I was offered a service call who DID NOT ARRIVE when scheduled. ",2
363447,13-MAY-12,11-MAY-12,Jorge Alberto,,en,76.70.70.32,tohr@sympatico.ca,15510445,000000125148073,4,4,"In may case it was an straightforward
solution to my problem",5
363448,13-MAY-12,12-MAY-12,Kishore,,en,184.147.124.125,edandjunec@sympatico.ca,15513089,000000125155577,5,5,"
NO   PROBLEMS .........................

And  Thank  You  for  your  good  service .
Edandjunec@sympatico.ca    ( Ed and June",5
363449,13-MAY-12,07-MAY-12,Karthika,,en,65.94.105.187,ed.boothe@sympatico.ca,15484846,000000125057600,5,5,,5
363941,14-MAY-12,12-MAY-12,Mario,,en,184.147.129.199,jpctierney@sympatico.ca,15514717,000000125164736,5,5,Put a message on stating it was an area failure instead of being on hold for 20 minutes,4
363942,14-MAY-12,13-MAY-12,Nizar,,fr,174.92.178.153,dubuc001@sympatico.ca,15520581,000000125175638,4,5,"C'est parfait comme ça.
Merci",5
363943,14-MAY-12,11-MAY-12,Patrick,,fr,174.93.194.7,francoiset@bell.net,15503623,000000125137103,5,4,,5
363944,14-MAY-12,11-MAY-12,Weng,,en,50.100.208.139,julietd@sympatico.ca,15505511,000000125141107,5,4,keep price low,5
363945,14-MAY-12,13-MAY-12,Luis,,en,67.68.38.102,bud789@sympatico.ca,15519821,000000125175403,4,4,had a better english speaking person,4
363946,14-MAY-12,14-MAY-12,Syed,,en,70.26.123.29,french_99@sympatico.ca,15520929,000000125180082,5,3,Verify if no internet connection was definitely the modem or the line. ,5
363947,14-MAY-12,12-APR-12,G Benj,,en,76.71.74.140,sk2ali@bell.net,15270806,000000124534152,5,5,,5
363948,14-MAY-12,11-MAY-12,Xenia,,en,174.88.203.63,adele.armstrong@sympatico.ca,15500655,000000125146132,5,5,"Possibly the problem should not have arisen  the problem may have been the system   the technicians were polite, patient, and helpful",4
363949,14-MAY-12,13-MAY-12,David,,en,64.229.227.111,leyda@sympatico.ca,15522427,000000125178566,4,5,The sound was bad but he did try to improve it.,4
363950,24-MAY-12,28-APR-12,Nice,,en,216.209.146.132,bkprebul@bell.net,15429155,000000124871223,2,1,,4
363951,26-MAY-12,11-MAY-12,Afef,,fr,69.157.169.188,tony.luz@sympatico.ca,15510473,000000125152518,4,4,,5
363952,04-JUN-12,07-MAY-12,Melvin,,en,50.101.46.49,judykingston@bell.net,15487708,000000125064782,2,2,"I should have been informed in writing when I first got Bell Internet that it wasn't unlimited.  I am not on line very much and yet, I'm being told that I went over my usage.",2
363953,04-JUN-12,04-JUN-12,,,en,70.29.68.203,,,,4,4,"It would  be extremely appropriate if you train your employees to be consistent with what they tell the customers. Every time I talk to a different Cust. Rep, I get totally different information re: the same product, which is frustrating and inconsistent to the customer.  I am happy that I keep my own records and had it not been for me providing that information, the Cust. Rep. would not have believed me. In addition, also, I believe that you do keep a record so I should not have to prove myself to you.
Anyway, apart from that I still like dealing with Bell Sympatico because I am loyal to any provider and I expect the same treatment from them.
Thank you.",5
363954,05-JUN-12,07-MAY-12,Jacqueline,,en,174.92.31.86,maurice_martel@sympatico.ca,15489464,000000125055900,1,1,you are a bunch of liars that don't keep your word we were told we would be paying $78 a month for our package because we were long time costumers and when we received our bill it was the same price as before and when we called again we where told that never happened even when we told them that we had a confirmation number and the guy name plus everything is recorded but wouldnt check the recording so how honest is that I will be changing providers in the near future. tired of all the bull shit we have to go through every month.,1
363955,05-JUN-12,05-JUN-12,,,en,70.50.95.187,,,,5,5,,5
363956,06-JUN-12,14-MAY-12,Nirupa,,en,70.24.20.114,brigitte.rhea@sympatico.ca,15526911,000000125203072,5,4,,5
363957,11-JUN-12,15-MAR-12,Jihene,,en,70.26.242.61,JBMW@bell.net,15248393,000000123937152,5,5,,4
363958,12-JUN-12,12-JUN-12,,,en,74.198.9.44,,,,1,1,Provide customer service!,1
363959,12-JUN-12,06-JUN-10,Ghita,,en,70.29.232.27,ritondoa@sympatico.ca,8752845,000000108992037,4,4,Personnell with excellent communication skills,4
363960,12-JUN-12,07-MAY-12,Dan,,en,70.29.250.139,francineb.i@sympatico.ca,15485370,000000125060031,1,1,,1
363961,12-JUN-12,14-MAY-12,Antonette,,en,174.92.106.109,jmaddock85@bell.net,15531303,000000125198133,5,5,nothing it was great,5
363962,14-JUN-12,14-JUN-12,,,en,67.70.2.246,,,,1,1,"Have your customer service representatives do as you ask without having to go through all this ridiculous questioning..After all we are required to punch in our 10 digit phone number so you know who we are. A simple request to be transferred to a supervisor should be easy, but no not with you people, its a crime....",1
363963,14-JUN-12,30-APR-12,Vladimir,,en,64.231.82.229,bah696@sympatico.ca,15440048,000000124909721,5,5,nothing,5
363964,15-JUN-12,17-APR-12,Robert,,en,64.231.121.45,A_Slade@bell.net,15308728,000000124625506,5,4,,5
363965,15-JUN-12,23-FEB-12,Lorraine,,en,65.92.34.243,greagphillips@bell.net,15023361,000000123471841,1,1,"You need to try to call into Bell and see how bad the hole system is to deal with.
Then if you fine someone to talk to they put you on HOLD and your there for 30 to 40 min. and then they hang up!.

Now you start all over again.
Again you might get some person in India who want to help, but they do not understand what you are telling them.

It's not there problem english is not there language.
But Bell make it are problem when we can't understand them and there do not understand us and the problem.

Bell saves money but will loose more clients and we all are getting to the end of Bell not caring about us.

Just making money on are backs and not caring about service is a very bad way to run a company.

P.S. I run 3 Canadain Corp. here in Ontario and Quebec for over 26 Years and have not ever seen a company like Bell get away with this type of bad service and stay in the market place to long.
People and company will change and fined a company that care about them and the service given to them.
Money is not everything to all of us out there!, but service goe's along way!!.
To bad Bell can't see it!!.

Regards

Greag Phillips
519-856-0111

",1
363966,15-JUN-12,07-MAY-12,Abderrahmen,,fr,174.89.230.57,dianemarcheterre@sympatico.ca,15484438,000000125061350,5,5,,5
363967,17-JUN-12,11-MAY-12,Vijay,,en,184.147.17.96,myra.davies@sympatico.ca,15507625,000000125138386,5,5,,5
363968,18-JUN-12,02-MAY-12,Aguibou,,fr,74.58.69.218,annierousseau55@sympatico.ca,15450547,000000124951979,1,1,j'ai annulé mon comte courriel pour la deuxième fois en 1an et je continue à recevoir des factures électroniques,1
363969,18-JUN-12,02-JAN-10,Vinod,,en,76.69.54.95,goerlitzw@sympatico.ca,7645862,000000105152604,1,1,,3
363970,14-MAY-12,13-MAY-12,Khaoula,,fr,174.92.181.231,cote.groulx@sympatico.ca,15520177,000000125174288,5,5,,5
363971,14-MAY-12,12-MAY-12,Abdul,,en,69.158.83.235,csteneveld@sympatico.ca,15512595,000000125168494,5,5,can't think of anything,5
363972,15-MAY-12,14-MAY-12,Grace,,en,70.27.41.57,sly_3@sympatico.ca,15536731,000000125200799,1,1,the speed with the price I pay for it.,1
363973,15-MAY-12,14-MAY-12,Rohith,,en,76.64.205.217,yvtrivest@sympatico.ca,15538361,000000125201552,5,5,,5
363974,15-MAY-12,14-MAY-12,Sylvie,,en,50.101.124.127,tavia.tavia@sympatico.ca,15537285,000000125201103,1,1,"35 min on hold before first pickup
Had to speak with 3 different people even though 
I asked for the correct department the first time.
Was put on hold more than actually figuring out problem.
Was on the phone for 58 minutes.
Problem is not resolved",1
362383,16-MAY-12,14-MAY-12,Nikitha,,en,65.95.89.47,pwendl@sympatico.ca,15535321,000000125194252,4,4,"IDEALLY - TO HAVE IT SOLVED SOONER.  BUT WE DID CALL BACK THIS MORNING, AND IT WENT THROUGH WITHOUT A FURTHER HITCH. WE WERE VERY IMPRESSED WITH BOTH THE REPRESENTATIVES WHO HELPED US.",5
362384,16-MAY-12,14-MAY-12,William,,en,70.24.20.12,shar3lee@sympatico.ca,15536529,000000125195734,5,4,"have seasonal service back on as of the date that the customer requested.  In my case, it was May 1.  I arrived home on May 13 and the service was not back on.",3
362385,16-MAY-12,14-MAY-12,Nejmeddine,,fr,70.55.152.18,sylvied2@sympatico.ca,15537193,000000125190868,4,4,,4
362386,16-MAY-12,14-MAY-12,Samuel,,en,70.30.44.114,andre.bleoo@sympatico.ca,15525943,000000125185121,4,2,,4
362387,16-MAY-12,14-MAY-12,Med Ramzi,,fr,65.92.250.227,cppaquet@sympatico.ca,15527829,000000125183880,5,5,"le tout était parfait.
merci beaucoup",5
362388,16-MAY-12,14-MAY-12,Haythem,,fr,65.92.250.227,cppaquet@sympatico.ca,15527827,000000125183863,5,5,"Je n'avais pas le bon département, votre conseiller m'a très bien conseillé et m'a dirigée au bon endroit.
Merci beaucoup",5
362389,16-MAY-12,14-MAY-12,Danielle,,en,184.147.14.94,robert.teeter@sympatico.ca,15535805,000000125185782,1,2,I was on the line for almost 2 hours. Transferred probably 8 times. Need I say more??,1
362390,16-MAY-12,12-MAY-12,Sanah,,en,64.229.4.183,ja.t@sympatico.ca,15514169,000000125164182,5,5,,5
362391,16-MAY-12,26-APR-12,Francis,,en,70.29.254.104,marilyne.meadows058@sympatico.ca,15412390,000000124827264,4,5,?,4
362392,16-MAY-12,13-MAY-12,Gregorio,,en,65.92.212.105,robynmcnicoll@sympatico.ca,15523989,000000125179579,5,5,nothing,5
362393,16-MAY-12,14-MAY-12,Quintin,,en,184.151.61.169,a.davies@sympatico.ca,15525427,000000125194970,1,1,"1. Speak fluent English with little to no accent. 
2. Do not transfer calls to get rid of the customer.
Transferring my problem to another tech because it's quitting time (without telling me) is rude.",2
362394,16-MAY-12,14-MAY-12,Melvin,,en,184.151.61.169,a.davies@sympatico.ca,15525429,000000125191884,1,1,Take lessons from Bell Mobility arm of the company on how to help customers with understanding and humour.,2
362395,16-MAY-12,14-MAY-12,Philip,,en,174.91.46.246,mlrobinson@sympatico.ca,15534079,000000125197187,4,4,Identified the actual problem sooner.,3
362396,16-MAY-12,07-MAY-12,Mohamed,,fr,69.156.8.224,dlacroix_7@bell.net,15484530,000000125042242,5,5,,5
362397,16-MAY-12,14-MAY-12,Lokeswaran,,en,69.157.60.217,rowboat@sympatico.ca,15535978,000000125181133,5,5,,5
362398,16-MAY-12,14-MAY-12,Srinivasan,,en,70.52.60.85,constance.belanger@sympatico.ca,15527779,000000125181052,4,4,Nothing!  The technician handled my questions well even though I was not immediately understanding.  I am not a computer wise person.,4
362399,16-MAY-12,14-MAY-12,Sondes,,fr,65.93.1.198,s.brodeur@bell.net,15536089,000000125184477,5,5,"Rien de plus, agent a fait même plus que ma demande,très professionnelle, aimable et très de serviable.",5
362400,16-MAY-12,12-MAY-12,Jeannette,,en,76.64.155.152,kaiserd@bell.net,15514861,000000125161069,4,5,Have actual staff that would come to the house and fix the problem for me so I don't have to do it on the phone.,4
362401,22-MAY-12,14-MAY-12,Jose,,en,70.48.241.32,paulette.rivers@sympatico.ca,15534907,000000125197726,5,5,,5
362402,22-MAY-12,07-MAY-12,Noureddine,,fr,50.100.168.66,aadsq@sympatico.ca,15481466,000000125060377,5,5,Rien de plus à ce moment là,5
362403,22-MAY-12,07-MAY-12,Nebgha,,fr,50.100.168.66,aadsq@sympatico.ca,15481468,000000125053099,5,5,"Tout fut parfait
",5
362404,22-MAY-12,27-APR-12,Haythem,,fr,76.64.112.251,marcelnoel31@sympatico.ca,15424370,000000124846878,4,4,,5
362405,22-MAY-12,14-MAY-12,Emily,,en,69.158.168.201,beverlylamb@bell.net,15526559,000000125189939,5,5,"Nothing, it is customer service agents like Emily that makes the difference, She made me feel valued as a customer.  Great experience, I am keeping all my service with bell and will recommend to all.  ",5
362406,23-MAY-12,14-MAY-12,Anis,,fr,64.228.175.153,ccadieux000@sympatico.ca,15527297,000000125193387,5,5,,5
362407,23-MAY-12,11-MAY-12,Vladimir,,en,70.27.192.74,innes3@sympatico.ca,15504551,000000125145959,5,5,,5
362408,23-MAY-12,11-MAY-12,Dems,,en,65.93.176.3,mariaconsuelo@bell.net,15506795,000000125144319,2,2,,2
362409,23-MAY-12,11-MAY-12,Anne,,en,15.203.233.84,a.goral@sympatico.ca,15500571,000000125142039,4,4,,5
362410,23-MAY-12,11-MAY-12,Daniel,,en,70.53.214.251,alexdavid@bell.net,15500807,000000125146784,5,2,"not giving me the ""run-around"" Daniel was awesome, very client-service oriented. He should be given a medal. I lived the horror with Bell Internet service lately",3
362411,23-MAY-12,07-MAY-12,Hemavathi,,en,76.69.40.14,jim.cousineau@sympatico.ca,15487202,000000125055102,4,5,When sending a new password to access my email it might not of been a good idea to send it to my email... (if I don't know the password how can I open it lol.),4
362412,23-MAY-12,17-APR-12,Kat,,en,67.71.127.201,teresa.sneddon@sympatico.ca,15321192,000000124633817,3,3,,4
362413,23-MAY-12,23-MAY-12,,,en,174.91.153.173,,,,5,3,,
362414,24-MAY-12,14-MAY-12,Oliver,,en,174.95.132.23,frankly1@sympatico.ca,15529449,000000125200192,5,5,"Your rep was right on in ""all"" accounts.  Excellent!!!",5
362415,24-MAY-12,13-MAY-12,Caroline,,en,192.206.151.130,wmadryga@sympatico.ca,15524993,000000125179674,4,4,Bell caused the problem by not tracking the installed equipment. We have had problems for months(maybe years) because the network was not compatible with your provided equipment. You should have known that it needed to be upgraded before we had the connection issues.,4
362416,24-MAY-12,24-MAY-12,,,en,70.27.233.172,,,,4,2,My only complaint is the fact that after being a Bell customer for 46 years that your company would even consider forcing me to pay an additional $2.00 per month to receive my bill. I don't know of any company that has the NERVE to expect this. I will continue to pay my bell bill on time as I always have in the past less $2.00 and if your choice is to abandon a long term customer who pays approximately $200.00 dollars per month because I refuse to pay an additional $2.00 per month so be it,4
362417,24-MAY-12,24-MAY-12,,,en,50.101.51.125,,,,1,4,To start with the call was not about internet service but the chage you have made to call answering . First rep had no knowledge that a new access no.had been introduced.,3
362418,24-MAY-12,05-MAY-12,Jason,,en,65.95.176.108,allenwei@sympatico.ca,15467518,000000125024296,5,5,,1
362419,25-MAY-12,24-APR-12,Stephan,,en,65.95.231.137,rosf@sympatico.ca,15393814,000000124779187,5,4,The first repairman cut some necessary wires but the second man fixed it and everything is working okay now.,5
362928,13-MAY-12,12-MAY-12,Juan,,en,206.47.78.150,david.lustgarten@sympatico.ca,15512761,000000125164273,3,3,"My internet was down for a couple of hours. After trying to re-boot my systemand reset my modem without success I called. 

My first question was: is there a service outage in my area or is this a unique problem to me?  I was told that there was no problem in my area. The friendly and helpful technician guided me through a few familiar processes and during that time had put me on hold a couple of time to 'check something'. About 15-20 min later (I was on hold before the call started about 10 min prior to someone amswering), I was told that there is, indeed, a problem in my area and that he wasn't aware of it when we started the call. 

I was told to 'wait a few hours and the problem should resolve itself'.

So, 2 items:

1. Why aren't the tech's informed immediately about outages (remember that my internet was down for a couple of hours prior to my calling) so that we don't have to waist one another's time?

2.  May I expect a call to let me know that I am being credited for my time and not having internet usage?  If I'm late in paying my bill, you charge me interest automatically. Do I really need to request a credit? This should be done automatically. 

Thank you. ",3
362929,13-MAY-12,11-MAY-12,Lucas,,en,70.27.63.163,arbapn@sympatico.ca,15501091,000000125147383,4,4,,5
362930,13-MAY-12,27-APR-12,Hela,,fr,184.144.152.46,real.croteau@sympatico.ca,15426552,000000124843452,4,4,Un échange très courtois et le service fut très bon.,5
362931,13-MAY-12,12-MAY-12,Mohamed Ali,,fr,65.92.85.226,plante.kamal@sympatico.ca,15516903,000000125166781,5,5,"Avoir plus d'agents Bell avec la même compétence que M. Mohamed Ali, et d'avoir plus d'êtres humains sur la ligne que des machines pour nous répondre. Merci.  ",5
362932,13-MAY-12,11-MAY-12,Mahender,,en,174.95.52.135,rennie.augustine@sympatico.ca,15508729,000000125135957,4,4,,4
362933,13-MAY-12,12-MAY-12,Kayla,,en,184.151.61.78,mandtsylvest@sympatico.ca,15515623,000000125160730,1,2,,1
362934,13-MAY-12,11-MAY-12,Carolina,,en,70.54.113.233,jarrett60@sympatico.ca,15504791,000000125143182,5,5,"This experience was great. If the 1st person I spoke with back in January had done his job properly I would not have had to call back and have Carolina do the same job again, which was done right but I still had to waste alot of my and her time.",4
362935,13-MAY-12,11-MAY-12,Kevin,,en,76.67.197.58,dorrance@bell.net,15503009,000000125142216,5,5,"I was able to transfer all my data by the windowes Easy Transfer software and now I am having a very difficult time trying to file it properly. If after a few more hours I am unable to do so, I will ask for further assistance.

The assistance given to me was greatly appreciated.",5
362936,13-MAY-12,12-MAY-12,Ines,,fr,67.68.71.83,sbeauregard787@sympatico.ca,15517699,000000125156131,4,5,rien,4
362937,13-MAY-12,11-MAY-12,Cindy,,en,76.71.237.184,liliane.fleury@bell.net,15506253,000000125139978,5,5,,5
362938,13-MAY-12,02-MAY-12,Mir,,en,174.35.238.58,glafirst@bell.net,15452461,000000124948168,5,5,Have someone who could speak better english.,5
362939,13-MAY-12,11-MAY-12,Lotfi,,fr,69.156.66.229,limib@sympatico.ca,15506267,000000125148394,1,1,,1
362940,13-MAY-12,11-MAY-12,Afef,,fr,69.156.66.229,limib@sympatico.ca,15506269,000000125147839,1,1,,1
362941,13-MAY-12,26-APR-12,Latregan,,fr,70.55.153.48,manon.boulerice@sympatico.ca,15412232,000000124834029,1,,Me confirmer que le problème récurrent de la facturation sera corrigé et non que c'est un problème connu mais que mes prochaines factures seront peut-être encore erronées. Et que je devrais encore téléphoner pour faire créditer ma facture(cela fait déjà 3 fois que  je téléphone et ce avec un délai d'attente de ±1 heurs à chaque fois.),1
362942,13-MAY-12,12-MAY-12,Jessica,,en,99.232.102.225,tig@sympatico.ca,15518401,000000125167342,5,5,,5
362943,13-MAY-12,13-MAY-12,Sudhakar,,en,70.26.46.169,morrisonhill@sympatico.ca,15516249,000000125169150,5,5,,4
362944,14-MAY-12,11-MAY-12,Oscar,,en,65.95.112.136,ejtframpton@sympatico.ca,15503225,000000125139641,3,4,should have been able to tell that my system was updating,4
362945,14-MAY-12,12-MAY-12,Rolando,,en,64.228.146.217,Rod-Jen@sympatico.ca,15511225,000000125166158,1,1,,3
362946,14-MAY-12,13-MAY-12,Melissa,,en,174.92.53.165,2-soulmates@bell.net,15518911,000000125170538,5,5,The service was super,5
362947,14-MAY-12,13-MAY-12,Isabelle,,en,174.88.135.180,rakeating@sympatico.ca,15523775,000000125173556,5,5,"Nothing to improve on. The service support rep was excellent, friendly and knowledgeable.",5
362948,14-MAY-12,13-MAY-12,Vijay,,en,70.54.129.61,robert.chan@sympatico.ca,15523965,000000125179596,5,5,Suggest alternative plan that may better suit client's needs.,5
362949,14-MAY-12,11-MAY-12,Temsu,,en,70.26.93.178,beckymunnings@sympatico.ca,15501379,000000125141008,3,3,"to be less defensive and listen.  the lasr rep finally did. 
this was my 5th attempt to solve this problem.
Very disappointing service.  ",2
362950,14-MAY-12,13-MAY-12,Julio,,en,184.148.155.90,thestatsman@sympatico.ca,15524679,000000125177961,5,2,"At the time of our service call, we were very satisfied after installation and set-up of the new wireless modem.  BUT, today, we have lost our wireless connection three times already.",2
362951,14-MAY-12,13-MAY-12,Steven Knox,,en,65.93.104.76,suoy@sympatico.ca,15524529,000000125176978,5,5,nothing,4
362952,14-MAY-12,07-MAY-12,Vijay,,en,174.95.63.129,jhhayward@sympatico.ca,15487184,000000125055242,5,5,"Individual was hard to understand for a couple of reasons.
1. telephone quality was poor.
2. I was unfamiliar with the agents accent so I had to ask him to repeat a number of times.",4
362953,14-MAY-12,13-MAY-12,Mohamed,,fr,76.65.161.75,luc.gonthier@sympatico.ca,15522561,000000125176691,4,4,,4
362954,14-MAY-12,13-MAY-12,Ravi,,en,65.95.162.64,baylis@sympatico.ca,15519561,000000125178973,5,5,nothing,5
362955,14-MAY-12,11-MAY-12,Hector,,en,184.146.138.78,wneilsargeant@sympatico.ca,15510895,000000125142793,5,4,,5
362956,14-MAY-12,13-MAY-12,Will,,en,184.151.61.234,donlinn@sympatico.ca,15520525,000000125175031,,3,,3
362957,14-MAY-12,12-MAY-12,Asma,,fr,76.67.194.124,g.philippe@sympatico.ca,15513453,000000125160196,5,5,,4
362958,14-MAY-12,13-MAY-12,Jennifer,,en,174.95.24.70,frank_iozzo@sympatico.ca,15520907,000000125170733,2,3,"Make quicker decisions and provide offers to offset the issue, instead of me pushing for loyalty discount/offers.",3
362959,15-MAY-12,14-MAY-12,Mindy,,en,70.29.110.213,chanceryatmillfall@sympatico.ca,15527391,000000125195871,5,5,,5
362960,15-MAY-12,14-MAY-12,Patrick,,en,202.170.83.219,faziah@bell.net,15529279,000000125181661,2,3,"On numerous occasions, I have been given incorrect information by your call reps.  Info that is given out by the reps need to be standardized or excerpts of the conversation recorded.  One rep told me that my internet promo was for nine months and last night I was told that it was 8 months.  This is about the 3rd or 4th time, I've been given incorrect info.",3
362961,15-MAY-12,14-MAY-12,Abdallah,,fr,174.88.117.35,P_quevillon@bell.net,15525333,000000125189179,4,4,"Ne pas avoir laissé mon système en anglais car je ne sais pas comment le mettre en français.

Merci",4
363450,13-MAY-12,12-MAY-12,Ron,,en,76.67.114.30,jnjsherwin@sympatico.ca,15514537,000000125162429,4,4,It has nothing to do with Ron...the service technician should have called before 1640 when he knew he didn't have the device.,4
363451,13-MAY-12,11-MAY-12,Mohamed,,fr,67.68.127.111,gontran.tremblay@sympatico.ca,15504039,000000125143902,5,5,,5
363452,13-MAY-12,11-MAY-12,Miroslav,,en,76.67.202.21,asta.burton@sympatico.ca,15501161,000000125152170,5,4,,4
363453,13-MAY-12,12-MAY-12,Nejmeddine,,fr,67.68.90.154,badboy1958@sympatico.ca,15511759,000000125163454,4,4,,5
363454,13-MAY-12,12-MAY-12,Ricardo,,en,76.70.49.219,gfkv@bell.net,15513625,000000125168936,3,3,Less on hold time,4
363455,13-MAY-12,04-MAY-12,Abul Karam,,en,174.89.127.231,jimstephens@bell.net,15459938,000000125003791,5,4,nothing,5
363456,13-MAY-12,12-MAY-12,Besma,,fr,76.67.194.89,briere.maurice@sympatico.ca,15512061,000000125157613,4,5,,4
363457,13-MAY-12,12-MAY-12,Meriem,,fr,76.69.177.68,monique.cloutier1@sympatico.ca,15516225,000000125165405,5,5,,4
363458,13-MAY-12,13-MAY-12,Naveen,,fr,50.100.132.249,ndiyanci@sympatico.ca,15516401,000000125169235,5,5,Vous avez fait ce qu'il fallait,3
363459,13-MAY-12,12-MAY-12,Stephan,,en,184.144.147.97,f.omara@sympatico.ca,15513263,000000125158380,5,5,N/A,5
363460,13-MAY-12,12-MAY-12,Samuel,,en,184.147.125.18,juliepaquet12@bell.net,15514813,000000125164648,3,1,That call was useless. The customer service agent said I had to wait for the light to turn green and then everything would be ok. I figured that much on my own.,3
363461,13-MAY-12,12-MAY-12,Lea,,en,69.158.36.185,jacadevlin@sympatico.ca,15514171,000000125162746,1,1,I did not get resolution and now I also have to call back after a certain date in order to talk about this issue again. My time is extremely valuable and I thought this would be resolved in one phone call.,2
363462,13-MAY-12,12-MAY-12,Umesh,,en,184.147.118.151,chrisjlovell@sympatico.ca,15512377,000000125164584,3,4,,3
363463,13-MAY-12,12-MAY-12,Grace,,en,174.88.9.57,richard.lacoursiere@sympatico.ca,15517253,000000125165308,5,5,nothing,5
363464,13-MAY-12,12-MAY-12,Danny,,en,69.158.132.146,grngr@sympatico.ca,15513769,000000125156021,5,4,,4
363465,13-MAY-12,11-MAY-12,Justin,,en,67.70.57.55,dekaiser@sympatico.ca,15502727,000000125144649,4,2,provide me with high speed - took me over 5 minutes ot bring up this survey.,2
363466,14-MAY-12,12-MAY-12,Dinesh,,en,74.198.9.170,wkboyd@sympatico.ca,15518755,000000125167603,1,1,Your representitive needs to listen to what I am telling instead of just reading off instructions.,1
363467,15-MAY-12,14-MAY-12,Eya,,fr,50.100.131.71,mariepaulelafreniere@sympatico.ca,15533335,000000125181291,5,5,,5
363468,18-MAY-12,14-MAY-12,Domnic Francis,,en,174.91.138.136,auken@sympatico.ca,15526255,000000125203463,1,1,"My problem was first reported on Monday 14 May. After daily phone calls from me to Bell and numberous failures on Bell's part to call me back when promised, my email problem was finally resolved on FRIDAY May 18.  ABSOLUTELY UNACCEPTABLE PEOPLE!!!!!",1
363469,18-MAY-12,13-MAY-12,Anusha,,en,70.49.136.198,lmwood@bell.net,15522491,000000125172579,4,4,I was very happy with the outcome of my service.,4
363470,18-MAY-12,22-APR-12,Cathrine,,en,65.95.182.73,david_broadhurst@sympatico.ca,15359032,000000124733529,5,5,,5
363471,18-MAY-12,14-MAY-12,John,,en,65.92.21.4,knez@bell.net,15532149,000000125202574,3,1,,1
363472,18-MAY-12,14-MAY-12,Valerie,,en,174.89.21.123,william.shea@bell.net,15538105,000000125188955,5,5,"    I truely can not think of anything the young lady did that she didn,t know what she was doing. In short an excellent employee",5
363473,18-MAY-12,27-APR-12,Evangeline,,en,76.71.59.191,liz.j@sympatico.ca,15423902,000000124856537,3,1,product needs to work as promised Ex:high speed internet is slower than promised),1
363474,18-MAY-12,05-MAY-12,Hazyl,,en,174.91.78.138,medeirn@sympatico.ca,15471994,000000125014620,5,4,,5
363475,18-MAY-12,11-MAY-12,Kevin,,en,70.53.47.239,rafolsme@sympatico.ca,15508579,000000125153708,4,5,"Keep your best knowledgable, courteous, helpful customer service people upfront all the time.  Perfect example: Josh and Kevin working in Central America...both excellent workers! Keep up the good work young men!",5
363476,18-MAY-12,14-MAY-12,Andre,,en,50.100.191.138,tjdwest@sympatico.ca,15537499,000000125204472,3,4,"Made it easier to get assistance. I found your web site a little confusing, although that may have been my lack of knowledge.",4
363477,18-MAY-12,12-MAY-12,Hector,,en,174.92.109.174,jpryne@bell.net,15514727,000000125166897,5,4,,5
363478,18-MAY-12,14-MAY-12,Dixitulu,,en,216.209.168.27,gary.earl@sympatico.ca,15529621,000000125197298,3,3,J Just updated my computer and I am not sure if the problem is resolved.,4
363479,18-MAY-12,11-MAY-12,Prem,,en,70.49.43.176,gmwheeler@sympatico.ca,15504031,000000125137743,5,4,,5
363480,19-MAY-12,14-MAY-12,Alvaro,,en,70.49.3.206,sandar@sympatico.ca,15536213,000000125202279,5,5,,5
363481,19-MAY-12,14-MAY-12,Anne,,en,64.228.103.92,brownpg@sympatico.ca,15526941,000000125192156,4,4,clearer phone line,4
363482,19-MAY-12,14-MAY-12,Gregory,,en,70.49.233.166,goodwr_5@sympatico.ca,15529949,000000125184900,5,5,,5
363483,19-MAY-12,18-APR-12,Sylvie,,en,174.95.102.3,gsametz@sympatico.ca,15327016,000000124661417,4,1,,3
363484,19-MAY-12,18-APR-12,Brent,,en,174.95.102.3,gsametz@sympatico.ca,15327018,000000124660921,3,1,,3
363485,19-MAY-12,14-MAY-12,Vijayashanti,,en,74.14.220.177,pennie.schade@sympatico.ca,15535005,000000125198673,5,5,Nothing ... It was great!,5
363486,20-MAY-12,11-MAY-12,Mohamed,,fr,174.93.167.188,kotb@sympatico.ca,15505911,000000125140708,4,,"I had an appointment for May 19th to install the Modem Fibe 15/10, nobody came & nobody even called to change! Very dissapointed!",
363487,20-MAY-12,14-MAY-12,Shri Hari,,en,76.64.3.124,rickbk@bell.net,15535695,000000125200533,5,5,,4
363488,20-MAY-12,07-MAY-12,Kate,,en,76.70.48.231,martins.email@bell.net,15489392,000000125040825,4,4,Can't think of anything.,4
363489,20-MAY-12,14-MAY-12,Edward,,en,98.102.109.115,dean.j@sympatico.ca,15528319,000000125203654,3,,"Make the call durations shorter. When I call in for help, I am on the phone for more than an hour and I have called in at least 10 times.",2
363490,20-MAY-12,04-MAY-12,Siobhan,,en,70.53.100.175,rickcrook@sympatico.ca,15464334,000000124991638,3,4,"I contacted Bell on 3 occasions.  On the first 2, the representative simply reinstalled my wireless connection.  This resulted in me having to again instal my home networking etc.  Finally the last representative agreed to send a new modem.  This appears to have resolved my problem.  I belive that I presented enough information that the 2 previous representatives should have determined the problem to be hardware and saved me a lot of grief.",3
363491,13-MAY-12,12-MAY-12,Alicia,,en,70.49.3.190,diane.finoro@sympatico.ca,15512877,000000125160818,4,4,"Alicia was very nice and tried to be helpful but said it wouldn`t be possible to grandfather my deal. I wanted the same package and price of my last special, with changes the best I could get was by paying $5 more a month plus tax. Just didnt seem the best deal for me. I have been a long time customer and believe I should have been grandfather. Do you have anything better for me?",4
363975,15-MAY-12,14-MAY-12,Rosa Maria,,en,174.92.85.56,unibank@sympatico.ca,15537739,000000125191356,1,1,,1
363976,15-MAY-12,14-MAY-12,Hannan,,en,199.61.25.254,garyb100@sympatico.ca,15529631,000000125184064,1,1,1.Resolved my issue. 2. Called back when you promised but didn't!,1
363977,15-MAY-12,14-MAY-12,Shaun,,en,70.31.15.213,john.yeghouchian@bell.net,15531479,000000125184987,5,5,Everything was handled satisfactory.,5
363978,15-MAY-12,14-MAY-12,Marina,,en,199.61.25.254,garyb100@sympatico.ca,15529633,000000125200672,1,1,Still very unsatisfied with the response. My Internet is DOWN for no reason and we lost business due to inability to use my home computer. Terrible service and ROGERS is looking like my only option as I can't afford to be DOWN for 2+ days! ,1
363979,15-MAY-12,14-MAY-12,Aymen,,fr,184.148.218.131,realfrancinerdfc@bell.net,15535553,000000125195153,1,1,"Que le technicien soit plus attentif aux demandes nous ne sommes pas tous techniciens et lorsque qu'il dit te rappeler et bien qu'il ne te fasse pas attendre 3h sans donner de nouvelles, j'ai été obligé de téléphoner en début de soirée  pour savoir ce qui arrivait avec Internet car depuis  le matin rien ne fonctionnait pas même les courriels.",2
363980,15-MAY-12,14-MAY-12,Mohsen,,fr,184.148.218.131,realfrancinerdfc@bell.net,15535555,000000125202395,4,4,"La personne qui m'a répondu était beaucoup plus aimable et voulais régler le problème qui durait depuis le matin  que la personne rejoins à 16h. n,avait pas dutout rien régler et ne m'avait pas rappeler comme il le disait.La personne à qui j'ai parlé vers 20h.Mohsen était beaucoup plus aimable et respectueux envers le client.",4
363981,15-MAY-12,11-MAY-12,Estephania,,en,174.92.121.73,doug.hayston@sympatico.ca,15503021,000000125139694,4,4,,4
363982,15-MAY-12,11-MAY-12,G Benj,,en,76.64.98.104,smallender@sympatico.ca,15509765,000000125143804,5,5,"Everthing done professional, phone before arrival instilation,excellent",5
363983,15-MAY-12,14-MAY-12,Naoufel,,fr,67.68.183.38,simonne.houde@sympatico.ca,15536667,000000125198368,3,4,Il a fallu que je parle au superviseur du répondant pour régler mon problême car il m'ostinait car je n'avais pas de cellulaire et moi je lui disait de prendre mon no de téléphone et de confirmer là et le superviseur m'a dit que j'avais raison et après tout s'est bien terminer. Je me suis excusée de ^m'être fâchée...,4
363984,15-MAY-12,14-MAY-12,Ibtissem,,en,184.148.187.134,vkinderman@sympatico.ca,15537929,000000125193718,5,5,,5
363985,15-MAY-12,14-MAY-12,Ahmed,,en,70.53.192.249,chickie@bell.net,15527481,000000125200071,3,4,,3
363986,15-MAY-12,14-MAY-12,Anusha,,en,38.121.75.195,kcmorgan@sympatico.ca,15531965,000000125198309,2,1,"Resolve issue
",3
363987,15-MAY-12,14-MAY-12,Chenrup,,en,65.93.43.23,forde820@sympatico.ca,15529367,000000125193553,5,1,"stop forwarding my calls to Manilla (3X), India (3X) Costa Rica (1X).  Needed local Tech service for internet WiFi being stolen by a neighbour.  Need help entering a password to block access to my WiFi.  Still need assistance.  I'm still paying $5/mo insurance because my usage was going over allotted GB.  Don't understand all of this and I'm on a pension, and the well is running dry! ",2
363988,15-MAY-12,14-MAY-12,Salma,,fr,67.70.71.84,mldauth@sympatico.ca,15534067,000000125183408,3,4,"Certains employés sont difficilement compris lorsqu'ils parlent français.
",3
363989,15-MAY-12,14-MAY-12,Ricardo,,en,174.95.134.132,gcarrollgvc@bell.net,15529695,000000125204021,5,5,,5
363990,15-MAY-12,14-MAY-12,Martina,,en,70.55.12.78,doto@sympatico.ca,15528679,000000125203752,5,4,,4
363991,15-MAY-12,11-MAY-12,Cristian,,en,70.50.98.31,landibruce@sympatico.ca,15506051,000000125135834,5,5,Nothing I can think of at this time,5
363992,15-MAY-12,13-MAY-12,Mohamed Amine,,fr,70.49.67.76,gilles704@sympatico.ca,15521079,000000125178161,5,5,,5
363993,15-MAY-12,14-MAY-12,Sudhakar,,en,65.92.102.47,herrerag@sympatico.ca,15530327,000000125203647,3,,"i gave the representative my phone #, the line got cut and he didn't call me back.",3
363994,15-MAY-12,14-MAY-12,William,,en,65.95.185.116,shirley.kotack@sympatico.ca,15536601,000000125198832,3,2,,3
363995,15-MAY-12,12-MAY-12,P Senthil,,en,70.30.242.130,ralph.cooke@sympatico.ca,15517083,000000125155643,3,4,As the cable to the modem was defective it should have been replaced before the problem occurred. As a result we were several days until the cable came.,4
363996,15-MAY-12,14-MAY-12,Priyanka,,en,69.159.2.202,tihanyi5@bell.net,15537479,000000125186921,4,4,,4
363997,15-MAY-12,12-MAY-12,Ajay,,en,64.231.199.220,p.doherty@sympatico.ca,15516611,000000125168185,5,4,,4
363998,15-MAY-12,14-MAY-12,Anis,,fr,184.144.246.79,jeanmariette@sympatico.ca,15531037,000000125186120,5,5,,5
363999,15-MAY-12,14-MAY-12,Flahi,,fr,184.144.246.79,jeanmariette@sympatico.ca,15531035,000000125202922,3,3,,4
364000,15-MAY-12,14-MAY-12,Jeff,,en,70.24.150.65,alwyn.horscroft@sympatico.ca,15525865,000000125188644,4,5,"I called originally on 7th May. On this occasion I was told that my problem was my modem power source, and a new one would be sent.  My call on the 14th was because I hadn't received the new one, and your representative checked and said that the delivery had been rejected.  He arranged for a third to be sent (the word he used was 'manually'.  This was done and the cable arrived today by Purolator.  Did Purolator go to Church Street EAST on the first two occasions?  I would like to know where the fault lies.
Anyway, I have it now, but lost the internet service for nearly nine days. Do I get a rebate for this?
Alwyn",2
364001,15-MAY-12,14-MAY-12,Manindra Velpula,,en,70.24.150.65,alwyn.horscroft@sympatico.ca,15525867,000000125188628,3,3,Please see reply for 125188624 for call as 12.53. Thank you.  I did not speak to Manindra - I assume this was done by Jeff.,3
364002,15-MAY-12,14-MAY-12,Pamela E,,en,76.67.188.79,h.meshaal77@sympatico.ca,15530161,000000125185254,5,5,,5
364003,15-MAY-12,14-MAY-12,Francis,,en,70.26.116.63,chris.masse060@sympatico.ca,15527519,000000125200758,5,5,,3
364004,15-MAY-12,11-MAY-12,Hugo,,en,76.67.114.210,paulbooth@sympatico.ca,15508129,000000125140238,5,5,nothing,5
364005,15-MAY-12,14-MAY-12,Will,,en,70.48.75.160,the_coles@sympatico.ca,15537401,000000125195643,5,4,,5
364006,15-MAY-12,14-MAY-12,Brenda,,en,142.179.79.103,nelson.grant@sympatico.ca,15534433,000000125186148,1,1,Actually fix the problem that I called about,1
364007,16-MAY-12,11-MAY-12,Lobna,,fr,184.144.182.41,thibodeau_g@sympatico.ca,15510351,000000125147949,4,4,"M'avertir que je pouvais appeler à un seul numéro pour mettre à jour mes trois services. Je le saurai pour l,an prochain.",5
364008,16-MAY-12,14-MAY-12,Tejaswvi,,en,70.51.226.66,joytotheworld@sympatico.ca,15531595,000000125192926,5,5,I wish I could have picked up my new modem at a bell store so I could gotten to work at my on line job. I had to use 2 sick days as I can't be away from home for more than a few hours at a time......but the new modem came within 48 hrs.,5
364009,16-MAY-12,14-MAY-12,Martina,,en,207.219.69.210,patti.orr@sympatico.ca,15534871,000000125203008,5,5,,5
364010,16-MAY-12,14-MAY-12,Duncan,,en,67.68.43.110,phy-don@sympatico.ca,15535105,000000125181220,5,5,nothing,4
362420,26-MAY-12,12-MAY-12,Andrea,,en,174.93.69.46,pbroberts@bell.net,15516759,000000125157409,1,1,"1. I am not prejudiced against any races or nationalities, but as an English speaking Canadian, when I call for assistance, I would like to speak to a person who is fluent in English that I can understand, not be directed to somewhere in India, Pakistan, Malaysia or wherever and try to speak with someone I can't understand.
2. The person I recently spoke to was obviously inexperienced or incompetent in dealing with my problem, which had been caused by my downloading and installing Bell Security System, resulting in my Internet Explorer being unresponsive. Despite my numerous denials, she kept insisting that I had probably installed some other software which caused the problem, and repeatedly told me to take my computer to a technician to have it repaired. 
Not only had I not installed anything other than Bell Security, when I uninstalled it and all its parts, my computer returned to its previous good working condition.",2
362421,26-MAY-12,12-MAY-12,Mohamed Abdelkader,,fr,174.88.66.68,johnpoliquin@sympatico.ca,15514643,000000125168399,5,5,"Dans ce cas ci, rien. Enfin un conseiller à l'écoute qui a de l'Allure. Où l'avez vous trouvez? Vous devriez y retourner voir s'il y en a d'autre.",2
362422,26-MAY-12,04-MAY-12,Jyotsna,,en,65.95.133.127,kingofkerwood@sympatico.ca,15460772,000000124990364,4,4,,3
362423,26-MAY-12,07-MAY-12,Mohammed,,en,174.89.61.204,davidson.kelly@sympatico.ca,15484128,000000125059783,5,5,,5
362424,26-MAY-12,01-MAY-12,Lorrey,,en,70.54.61.228,dm.farmer@sympatico.ca,15444842,000000124921639,5,5,,5
362425,27-MAY-12,11-MAY-12,Insaf,,en,184.151.114.176,turn2204@sympatico.ca,15510557,000000125145158,4,5,,4
362426,27-MAY-12,12-MAY-12,Imen,,fr,70.24.233.79,gil.lepage@bell.net,15513639,000000125168044,5,5,,5
362427,27-MAY-12,04-MAY-12,Mithila Maraj,,en,69.158.139.58,carol.ellinor@sympatico.ca,15456184,000000125002989,3,2,actually having the problem resolved,3
362428,28-MAY-12,26-APR-12,Jeannette,,en,70.24.96.148,jjdagg@sympatico.ca,15410458,000000124819025,5,5,,5
362429,28-MAY-12,14-MAY-12,Dems,,en,184.147.216.204,keaseym@sympatico.ca,15531971,000000125197185,3,3,"improve telephone connections-not always easy to hear representative; rates need to be reduced.",3
362430,28-MAY-12,19-APR-12,Tathiana,,en,24.71.132.227,p-e.sharp@sympatico.ca,15343436,000000124671150,5,4,,4
362431,28-MAY-12,28-APR-12,Salma,,fr,20.137.2.51,nicka@bell.net,15433933,000000124871205,5,5,,5
362432,02-JUN-12,11-MAY-12,Kayla,,en,64.229.44.165,jmunroe@sympatico.ca,15505181,000000125148022,5,5,Before Talking to Kayla I spoke to several other agents to report payments with confirmation numbers. None of which where put onto my file.. I was late with payments as I was busy burying my mother in law. So i would like to thank Kayla for listening to me and working out an answer to the issues.,5
362433,14-MAY-12,13-MAY-12,Cristobal,,en,50.101.50.217,john.barlow@sympatico.ca,15521927,000000125173884,5,5,,5
362434,14-MAY-12,12-MAY-12,Alexandre,,en,70.30.1.197,s.bhatia@sympatico.ca,15517521,000000125164769,5,4,,4
362435,14-MAY-12,12-MAY-12,Iman,,en,69.157.175.62,e.levinzon@sympatico.ca,15513073,000000125165089,1,1,"My package was changed on May 10, 2011 and I was told it would be effective on May 12, 2011 but till yoday I do not have this package, including 40 GB and 5 Mbs download speed. I am having only 5 GB per month  and the download speed less than half of what I have to get. I have reached almost the limit of  5 GB and I will be charged EXTRA for NO REASON BECAUSE THE AGENTS WHO HAD TO FIX THIS PROBLEM ARE INCOMPETENTS AND DO NOTHING FOR CUSTOMERS. THEY ONLY ADVICE TO WAIT AND WAIT AND WAIT FOR EVER TO GET MY PACKAGE. I had to get a prorata of the amount of GB from the date I had my package changed till my biling date but this did not happened.I also got my bill on line showing a different amount from what I was told(more expensive). I called several times , you can check call records, but the agents who took the calls did not solve anything and I am fed up with this situation. I think I will deactivate my internet service from Bell if problem not solved in the coming days.I want somebody to call me on May 15, 2012 between 12:30 and 13:30 to help me solve this problem. My phone 514-744-9768, Emanuel  Levinzon",1
362436,14-MAY-12,14-MAY-12,Amine,,fr,174.94.90.116,guymol@sympatico.ca,15521241,000000125180057,5,5,,5
362437,14-MAY-12,13-MAY-12,Nejla,,fr,76.67.190.97,martinelcuyer@sympatico.ca,15522845,000000125172728,4,5,c'était ok.....et si je réponds PAS CERTAIN pôur recommander BELL à quelqu'un c'est plus pour mon service cellulaire.,
362438,16-MAY-12,14-MAY-12,Shahbaz,,en,65.95.196.191,ijpatience@sympatico.ca,15530531,000000125196537,5,5,,5
362439,16-MAY-12,14-MAY-12,Susan,,en,69.159.193.49,kvanwyk@sympatico.ca,15532221,000000125189826,4,1,Provide customer care,3
362440,16-MAY-12,11-MAY-12,Yosra,,fr,216.209.235.53,desabrais.r@sympatico.ca,15502775,000000125145859,4,2,nous n'avons pas haute vitesse pour internet,4
362441,16-MAY-12,14-MAY-12,Joan,,en,70.26.97.90,dbekkers@sympatico.ca,15528253,000000125196135,4,4,Better communication from tech. We had 2 guys to the house. First guy not only did not solve the issue. Left without letting us know that he could not solve the issue & left bell box open.,4
362442,16-MAY-12,14-MAY-12,Igor,,en,70.48.69.229,zaks@sympatico.ca,15538375,000000125188502,4,1,solve my slow speed internet problem,2
362443,16-MAY-12,14-MAY-12,Leni,,en,70.31.188.18,toad.hall@sympatico.ca,15537539,000000125203723,4,4,It is nicer to talk to a Canadian in Canada. Outsourcing this kind of thing is a bad move IMHO,3
362444,16-MAY-12,04-MAY-12,Moses,,en,174.92.110.39,mavelaw@bell.net,15462192,000000125011054,1,1,I was told I would be called back..he did not call,4
362445,16-MAY-12,04-MAY-12,Marco,,en,174.92.110.39,mavelaw@bell.net,15462196,000000125007812,4,4,,4
362446,16-MAY-12,07-MAY-12,Samiha,,fr,174.93.182.207,jlacourse@bell.net,15487260,000000125041688,5,4,tout a été parfait avec le tech... il a fait du bon travail merci,5
362447,16-MAY-12,14-MAY-12,Iman,,en,70.24.175.62,carpcon@bell.net,15527199,000000125204005,5,5,None and she was even suggesting ideas to make my experience with internet safer.,5
362448,16-MAY-12,04-MAY-12,Elizabeth,,en,76.65.5.205,gregory.tyrer015@sympatico.ca,15458756,000000125010830,5,5,,5
362962,13-MAY-12,11-MAY-12,Rym,,fr,76.65.76.178,marjolaine.r@sympatico.ca,15506873,000000125136055,5,5,rien,5
362963,13-MAY-12,12-MAY-12,Walter,,en,70.29.45.7,bcampagn@sympatico.ca,15511801,000000125158256,5,5,All of the Bell technitions that I have dealt with in the last month have been extreemly helfull.  Bell is doing a GREAT job,5
362964,13-MAY-12,12-MAY-12,Manoj Sandra,,en,184.145.87.106,wharris000@sympatico.ca,15518719,000000125158879,5,2,"Although the problem was not resolved by the bell rep, I was really impressed with the following:
1. He connected me directly to the apple help desk (it was an apple device), and
2. He phoned back after 15 minutes to see how I made out.

Kudos for this Cadillac treatment of the customer.

I did resolve the problem myself - fingers were all thumbs, it turns out.",5
362965,13-MAY-12,04-MAY-12,William,,en,184.147.1.102,andyandmarion.baxter@sympatico.ca,15455068,000000125008209,3,4,"You could have solved our issue long ago, this was our third time with the same issue, our wireless internet continually dropping service, in all of our prior attempts to have this issue resolved we were informed that we were just trying to have too many devices/computers using the wireless internet at the same time, at no time was it indicated that a new modem would solve the issue.  It was not until our final attempt, after we strongly suggested that we would find a new internet provider that our problem was solved by you finally sending us a new modem something we pay for on a monthly basis.  Why it took over a year for you to finally agree to send a new modem is ridiculous especially when afterwards I am informed by a neighbour that Bell had sent them a new modem over a year ago without any complaints, it was just a routine upgrade to their equipment, that I repeat we pay for on a monthly basis.  Why was our equipment not upgraded as well, why did we have to continually complain and ask why our internet was less then acceptable. It is unfortunate that a loyal customer has to threaten leaving before their issues are resolved and the equipment that the customer has to pay for on a monthly basis is finally upgraded to meet present day standards and to ensure that their internet meets the households needs.  ",1
362966,13-MAY-12,11-MAY-12,Helmi,,fr,184.144.180.31,guy.mas@sympatico.ca,15504171,000000125150494,4,4,Rien,5
362967,13-MAY-12,11-MAY-12,Walid,,fr,184.144.180.31,guy.mas@sympatico.ca,15504173,000000125150858,4,4,Rien,5
362968,13-MAY-12,15-APR-12,Vikram Aditya,,en,64.231.224.149,k_9_finn@bell.net,15290026,000000124576878,5,5,,4
362969,13-MAY-12,12-MAY-12,Patricia,,en,64.231.21.111,pierceg@sympatico.ca,15516869,000000125163558,5,5,Everything was wonderful!,5
362970,13-MAY-12,12-MAY-12,Benjamin,,en,70.30.83.194,vivibergevin@sympatico.ca,15518631,000000125163816,,4,It is easy to forget that older people are new at this technology so it is a reminder for the technicians to be more patient. ,4
362971,13-MAY-12,12-MAY-12,Nikitha,,en,184.147.131.213,danny_sehmi@sympatico.ca,15512721,000000125163813,3,1,"this is the first time, i lost internet connection, while doing my work. They told me , my passwork had expired. After changing it, it still did not work. i noticed after a 1 1/2h, service WAS back on. This is not on, and i will be looking at alternatives as it imperative to have reliable service as i use this constantly because i work from home",1
362972,13-MAY-12,11-MAY-12,Ali,,en,70.48.186.123,docloc@sympatico.ca,15502941,000000125140083,4,5,charge me less...,4
362973,13-MAY-12,11-MAY-12,Red,,en,184.145.35.102,ktaylor16@sympatico.ca,15505963,000000125143719,5,5,,5
362974,13-MAY-12,11-MAY-12,Kiely,,fr,174.91.247.227,echarb@sympatico.ca,15503171,000000125142952,5,5,,5
362975,13-MAY-12,11-MAY-12,Danny,,en,74.15.2.87,gneil_37@sympatico.ca,15504033,000000125142106,5,5,"if all techs were as patient& as tolerant & efficient no imp needed
  ",4
362976,14-MAY-12,13-MAY-12,Abid,,en,67.68.52.214,gvisele@sympatico.ca,15521247,000000125178061,3,1,The power light was flashing and the tech said I need a new power cord.  The modem was replaced back in April why on earth they wouldn't replace the cord I do not know.  I work from home two days a week with one of them being Monday's.  I need my internet to use my remote access.  I was willing to go pick up a cord but that wasn't an option.  Bell could have sent someone out this morning but no they have to mail it out.  I live in the country and mail takes more than normal time.  Currently my internet is working but I don't know for how long and don't trust it.  I have had to turn my life upside down to accomodate you.  I am the customer what is wrong with this picture.  I scrambled last night to track down and contact my boss to find out if I went into the office today if I would even have a computer to work on.  Fortunately I do but I had to cancel appointments and change my whole week around. Thanks for nothing.,2
362977,15-MAY-12,13-MAY-12,Mohd,,en,99.245.131.128,robert.sim@sympatico.ca,15523973,000000125178618,2,2,"I did not like going though so many step before I could talk to a person. When I got a person I
could not hear him I asked him to speak up I it did help.I asked him where he was located and he told India ?
.I though we had bad connection so I asked him to transfer tot transfer to Canada he said he could not do that",2
362978,15-MAY-12,14-MAY-12,Vijay,,en,70.26.17.186,gerbrandt@sympatico.ca,15529765,000000125204505,5,4," The technician was able to comprehend my problem and worked to fix it, which he did. I just wish that information on the computer was more client friendly so that I could solve more of the technical problems myself. ",5
362979,15-MAY-12,14-MAY-12,Lohith,,en,184.146.143.180,stoller.fam@sympatico.ca,15537011,000000125186246,5,5,,5
362980,15-MAY-12,14-MAY-12,Aswathy,,en,174.88.14.68,dboisvert_32@sympatico.ca,15528263,000000125198727,5,5,,5
362981,15-MAY-12,14-MAY-12,Krishnan,,en,69.158.175.67,stephen.fitzgerald@sympatico.ca,15536959,000000125196394,5,5,,5
362982,15-MAY-12,14-MAY-12,Arthur,,en,70.30.34.7,jacgibson@sympatico.ca,15530689,000000125194088,5,5,nothing,5
362983,15-MAY-12,13-MAY-12,Mary ruksana,,en,184.148.239.38,marhunter@sympatico.ca,15522743,000000125171300,3,3,my problem still exists,4
362984,15-MAY-12,14-MAY-12,David,,en,174.92.55.164,djamato@sympatico.ca,15528525,000000125204272,5,5,Absolutely nothing. The gentlemen that helped me was amazing. ,5
362985,15-MAY-12,14-MAY-12,Emely,,en,74.12.138.140,tdbyr_601@bell.net,15537299,000000125201647,4,5,,4
362986,15-MAY-12,14-MAY-12,Stephen,,en,184.145.26.81,marielle15@sympatico.ca,15533329,000000125181802,5,5,"REALLY NOT MUCH, THE GENTLEMAN WAS VERY POLITE AND HELPFUL",5
362987,15-MAY-12,14-MAY-12,Mariem,,fr,70.55.93.133,ghislaine.ducharme@sympatico.ca,15529805,000000125181899,5,5,Je suis totalement satisfaite du Service de Belle Merci Ghislaine,5
362988,15-MAY-12,14-MAY-12,Haythem,,fr,70.30.253.159,hubertlauzon@sympatico.ca,15530429,000000125197007,5,4,Difficulté occasionnement d`entendre les réponses car l`employé ne parlait pas très fort,5
362989,15-MAY-12,14-MAY-12,Moises,,en,64.228.214.105,wbuckley@sympatico.ca,15538035,000000125194282,4,4,,5
363492,13-MAY-12,14-APR-12,Mustapha,,en,70.48.240.207,p.dube007@bell.net,15284086,000000124562385,2,1,It`s not the customer fault if a mistake was done on the bill. Also Bell should grant the customer the offer given by telephone even if the representative was not allowed to do so. The new way of making offer on the telephone should be followed by an email with the detail of the same offer and the customer agrees and sends it back. This way the written offer becomes a contract.,3
363493,13-MAY-12,12-MAY-12,Elmer,,en,174.94.116.221,hamedel@sympatico.ca,15513837,000000125165253,5,4,,5
363494,13-MAY-12,12-MAY-12,Eduardo,,en,174.89.53.35,rkurluk@sympatico.ca,15517307,000000125163974,5,5,,5
363495,13-MAY-12,11-MAY-12,Salvador,,en,99.225.117.161,janet.werger@sympatico.ca,15504763,000000125142824,3,,Better explanation ,4
363496,13-MAY-12,12-MAY-12,Brenda,,en,64.231.129.84,gj.dominick@sympatico.ca,15513675,000000125159922,5,5,,5
363497,13-MAY-12,12-MAY-12,Selassi,,fr,70.30.186.234,huguetto@sympatico.ca,15514013,000000125157959,5,5,,3
363498,13-MAY-12,12-MAY-12,Rym,,fr,174.93.191.231,martine.audet@sympatico.ca,15515787,000000125163611,5,5,,5
363499,13-MAY-12,12-MAY-12,Souleiman,,en,174.89.66.55,mcintyre_38@sympatico.ca,15515911,000000125161871,3,2,understand the problem and the customer.  Part of the problem was the server was not working and he discovered that about 1/2 hour after we started talking.  He gave me incorrect information regarding my username also and therefore when server was up and running I was unable to access my account due to erroneous input.  I realize that some of the problem could have been language and hope that will improve for him.  I would still stay with bell.  He was definitely polite and tried to be helpful but having the server down didn't help the situation.,5
363500,13-MAY-12,12-MAY-12,Jessica,,en,184.147.117.235,sam.allen@sympatico.ca,15517605,000000125164348,5,5,Preventative maintenance to prevent local outages.,3
363501,13-MAY-12,12-MAY-12,Diego,,en,174.91.126.228,walshpa@sympatico.ca,15518675,000000125161116,5,5,,5
363502,13-MAY-12,12-MAY-12,Caroline,,en,65.93.106.119,marshacr@sympatico.ca,15515779,000000125158591,5,5,"Not a single thing. The person I dealt with was patient, friendly and very helpful. She was positive throughout the entire process. She even cautioned me to move carefully when she asked me to go up and then down stairs. By that time she knew of my beat up knees. ",5
363503,13-MAY-12,11-MAY-12,Wynbert,,en,70.29.26.216,vemery@sympatico.ca,15510661,000000125143342,5,5,Nothing,5
363504,13-MAY-12,12-MAY-12,Marcos,,en,76.69.138.156,marvin_fagan@sympatico.ca,15515803,000000125165099,5,5,"nothing, everything was resolved quickly and completely",4
363505,13-MAY-12,11-MAY-12,Karen,,en,69.156.31.211,rgottesman@sympatico.ca,15508771,000000125139253,4,4,Problem ith one of my phone jacks was still unresolved.,5
363506,13-MAY-12,11-MAY-12,Rudys,,en,70.51.253.152,sylvain_tamara@sympatico.ca,15510113,000000125146284,3,1,Fix my problem. Very unhappy with Bell think of switching to Vianet.,1
363507,13-MAY-12,25-APR-12,Danielle,,en,76.71.54.172,gmelms@sympatico.ca,15400930,000000124804685,4,4,,5
363508,13-MAY-12,12-MAY-12,Hanene,,fr,76.67.165.241,carmin.graveline@sympatico.ca,15512173,000000125164828,4,4,"votre technicien n'avait pas beaucoup d'expérience, selon ce que j'ai pu comprendre. Il fut très coopératif et a démontré beaucoup de patience et fut très poli. Il a tout de même réussi à solutionner mon problème je crois, car, pour l'instant,l'internet fonctionne avec un nouveau modem. Votre technicien a malheureusement échapper sa paire de lunette en quittant mon apt. Je les ai récupérée et lui remettrai s'il vient les chercher. ",5
363509,13-MAY-12,12-MAY-12,Naveed,,en,67.70.111.68,vicki.wright@sympatico.ca,15518585,000000125156616,1,1,"Fix the problem others servers can get to the site I need, but Bell internet techies say they can't fix it. I'll have to switch away from Bell to another server - I am NOT happy!",1
363510,13-MAY-12,12-MAY-12,Yathreb,,fr,69.157.133.43,normand.gilbert1@sympatico.ca,15516497,000000125161856,1,1,Respecter votre engagement,1
363511,13-MAY-12,12-MAY-12,Rashika,,en,64.231.0.174,marie.squires@bell.net,15515709,000000125160222,5,4,maybe make more time to not have hackers in a system on my computer.I do appreciate and the security you did give me the time.,5
363512,13-MAY-12,05-MAY-12,Preethi,,en,24.139.11.156,tnutt@sympatico.ca,15474248,000000125025989,3,1,remove the emails that we requested to be removed in Windows Live messenger.,3
363513,13-MAY-12,12-MAY-12,Iman,,en,174.88.10.203,younggunn@sympatico.ca,15518845,000000125164746,5,4,To long waiting for someone to answer the phone.,4
363514,13-MAY-12,12-MAY-12,Matthew,,en,174.89.161.179,harry.koblents@sympatico.ca,15513861,000000125167501,4,4,"The technitian was very patient,explained the situation and resolved the problem.
His name was Matt. ",4
363515,13-MAY-12,12-MAY-12,Mariame,,fr,184.144.155.213,ddavid11@sympatico.ca,15512787,000000125157255,2,2,"J'ai téléphoné Bell pour annullé trois services que j'étais abonné depuis plus de 10 ans. La raison qui a motivé mes annulations sont, les coupures fréquante de signal lors des journées et mauvaises températures été comme hiver et le prix concurentielle de votre compétiteur principale.  Je trouve cela drôle que lorsque je quitte vos avez un intérêt pour discuter de prix. Lorsque j'ai appelé le 12 mai dernier pour l'annulation de mes trois services j'ai du parler a trois préposé différent pour l'annulation de mes trois services au lieu de parler seulement a une personne.",2
363516,13-MAY-12,27-APR-12,Saifeddine,,fr,184.144.152.46,real.croteau@sympatico.ca,15426554,000000124848753,4,4,J'ai été très satisfait par la gentillesse de la personne.,5
363517,13-MAY-12,12-MAY-12,Cesar,,en,65.94.180.93,nugget@bell.net,15516535,000000125167761,5,5,Excellent service,5
363518,13-MAY-12,12-MAY-12,Mohammed,,en,65.94.163.19,fmainville@sympatico.ca,15513351,000000125165093,5,5,"Nothing
",4
363519,13-MAY-12,12-MAY-12,Rohit,,en,65.93.107.249,orrpromo@bell.net,15516591,000000125158395,5,5,,4
363520,13-MAY-12,12-MAY-12,Nikitha,,en,70.31.122.116,steven000@sympatico.ca,15518103,000000125155937,5,5,nothing,5
363521,13-MAY-12,12-MAY-12,Nems,,en,70.31.122.116,steven000@sympatico.ca,15518101,000000125156086,5,5,nothing,5
363522,13-MAY-12,11-MAY-12,Mel,,en,50.101.160.97,konni@sympatico.ca,15505905,000000125139628,5,5,nothing,5
363523,13-MAY-12,11-MAY-12,Mohamed,,fr,70.29.225.86,lorrainelafrance14@bell.net,15506393,000000125143463,,2,"il faut que je lise les conditions pour
la facturation électronique. J'ai un peu
de misère avec mon ordinateur. Je vais
vous rappeler en juillet, je serai plus
habitué.


",5
363524,13-MAY-12,24-APR-12,Celina,,en,67.71.49.67,r-scorlett@sympatico.ca,15393072,000000124788284,4,4,,5
363525,13-MAY-12,11-MAY-12,Partha,,en,65.92.163.52,miaos4022@sympatico.ca,15507221,000000125137352,5,5,,5
363526,13-MAY-12,12-MAY-12,Ricardo,,en,65.94.201.98,rondavis@sympatico.ca,15517407,000000125167628,5,5,,5
364011,16-MAY-12,14-MAY-12,Mohamed Amine,,fr,65.93.52.40,samelie124@bell.net,15536185,000000125203791,5,5,,4
364012,16-MAY-12,14-MAY-12,Walid,,fr,76.69.181.126,cbrousseau007@sympatico.ca,15527293,000000125201891,4,4,,5
364013,02-JUN-12,12-MAY-12,Hamzeh-Abdi,,en,50.101.57.16,mstp11@sympatico.ca,15516315,000000125167612,5,4,I am not sure,4
364014,02-JUN-12,02-JUN-12,,,en,184.146.157.155,,,,1,2,"You didn't exempt me from your pay as you pray billing policy. I'm on ODSP and cant afford to pay for bells mistakes for 30 seconds let alone 30 days (expanding demographic by the way). And the second part of this problem is that it manifests itself right on the fron lines. Customer service.  I have been with bell for just under 2 years and have had to correct almost every bill I've recieved in order not to encure a 30 day fine.  This alone would not be enough to cancel my account. Its the fact that i have to keep on talking to billing and tech support in order to protect myself from extra billing eithier on the phone or internet. Bell rarely had the correct usage on my bill. I had to call them prior to the end of my usage period in order for them to make changes before the bill was generated.  This being one of the most important points-'before the bill was generated.'Because after it was generated I'd have practically no chance of success. This puts all the onous on the customer to make sure his/her bill is correct or risk a 30 day penalty. The last bell rep I spook to was trained to retain that extra cash flow and he said, ""I can do this one time and its something that I shouldn't do. It's a personal favour""
(Charge me then credit that incorrect charge in order to zero the bill)  I said,""Basic service is not a favour its every companies obligation.  Then I rimended him of what was in front of his face how many times my account had been credited due to bells mistakes. Those ""Favours"" consisted of an average call of 30-45 minutes and at least two to three people on avarage who I had to speak too in order for them to get the basic service of a correct bill.  My Advice to you lose that 30 day money grab policy.  If all I had to do was call you when I recieved an incorrect bill fix it on the spot which is what happens when a problems been established with a bill. Everyone else I do business with uses costumer care corrects the account.  No Company I know other yours although i'm sure there are more companies with this anti-customer policy. But, bell claimes to have standards",1
364015,03-JUN-12,19-APR-12,Nirupa,,en,70.52.172.96,john.english@sympatico.ca,15340706,000000124674137,3,3,"So much confusion and so many calls to Bell I don't remember which one this is. First call sold us new internet plan, said installer would come out, $50 service call. Second said installer not needed. Third was installer scheduling. Fourth was Bell would ship us new router. Fifth after router did not arrive was that internet configuration already changed, no new router needed, and $50 was to buy current router not service charge. Internet not working at new speed until a few minutes after the fifth call, when somebody finally at Bell finally re-configured.",2
364016,03-JUN-12,06-MAY-11,Ivonne,,fr,70.53.172.81,leduc@bell.net,11959667,000000116967415,1,4,,1
364017,03-JUN-12,07-MAY-12,Ibtissem,,en,174.93.45.202,danydanyl@sympatico.ca,15484034,000000125052849,5,5,someone from canada answering,5
364018,07-JUN-12,07-JUN-12,,,fr,70.29.163.31,,,,5,4,,5
364019,07-JUN-12,13-MAY-12,Luis,,en,70.30.21.140,c.mierins@sympatico.ca,15519859,000000125175959,3,3,"I formerly had 1000 minutes long distance Amer/Can.
I called because I did not understand why my bill had increased. I did not know that I had just 500 minutes. I  have no recollection that I had reduced the minutes. Not happy.",4
364020,08-JUN-12,24-APR-12,Elizabeth,,en,69.158.164.218,mojo5327@sympatico.ca,15391816,000000124777026,1,1,Show up.  This was booked three times and the technician never showed up or called to say they were too busy.  Just left me waiting for them.  I cancelled order and told them not to do the update.  I can not afford to keep waiting for someone to come.,1
364021,08-JUN-12,12-JUL-10,Mohamed,,fr,70.55.54.253,tfrancoeur@sympatico.ca,8969935,000000109782396,5,4,,5
364022,08-JUN-12,08-JUN-12,,,en,69.158.174.21,,,,5,5,nothing it was perfect! ,5
364023,09-JUN-12,16-APR-12,Daniel,,en,65.93.151.65,rstairs@sympatico.ca,15306006,000000124604408,5,5,"You have made changes to your service to me that I am satisfied with.
PLEASE KEEP IT UP !   Thank you,",5
364024,09-JUN-12,09-JUN-12,,,en,174.137.241.229,,,,,3,,3
364025,09-JUN-12,04-MAY-12,Kevin,,en,70.24.115.86,godrocks64@bell.net,15458670,000000124994557,5,4,nothing they did awesome,5
364026,10-JUN-12,10-JUN-12,,,en,65.95.91.37,,,,,,"fix section ""about bell"", couldnt access most of it",
364027,10-JUN-12,10-JUN-12,,,en,65.95.91.37,,,,,,"fix section ""about bell"", couldnt access most of it",
364028,10-JUN-12,27-APR-12,William,,en,70.54.18.58,frogger069@bell.net,15421044,000000124860986,5,5,,5
364029,11-JUN-12,14-MAY-12,Khouloud,,fr,174.92.218.145,andree.belanger@bell.net,15525961,000000125194414,5,5,non,5
364030,12-JUN-12,12-JUN-12,,,en,74.198.9.44,,,,1,1,Show up for for appointments!!!,1
364031,12-JUN-12,12-JUN-12,,,en,58.71.114.2,,,,5,5,Nothing,5
364032,12-JUN-12,01-MAR-10,Melissa,,en,24.141.77.75,kelly.webb@sympatico.ca,8091007,000000106657149,4,4,,4
364033,13-JUN-12,10-OCT-11,Hakim,,fr,76.65.91.131,b.lapalme@sympatico.ca,13565775,000000120455514,4,4,,4
364034,13-JUN-12,11-MAY-12,Jason,,en,70.26.132.241,eldar.kerimov@sympatico.ca,15503237,000000125136354,1,1,I HAVE POSTED THAT ON MY PREVIOUS FEEDBACK AND AFTERWARDS RECEIVED AN A PHONE CALL ASKING WHAT WAS WRONG IN MY EXPERIENCE W/BELL. REP PROMISED TO ADDRESS THE ISSUE. STILL WAITING. IT WAS OVER A MONTH AGO.,1
364035,14-JUN-12,04-MAY-12,Moises,,en,184.147.0.141,victormed18@bell.net,15466508,000000125003162,4,4,"To stop asking the same security questions all over and over as the name, b1, phone # and postal code its more than enough to see and confirm the account holder. ",4
364036,15-JUN-12,23-FEB-12,Hency,,en,65.92.34.243,greagphillips@bell.net,15023359,000000123475235,1,1,"Had some one in Canada and not in India 
that can understand the problem.
Also they put me on hold 4 to 5 time and then hug up after I was on hold for 45 min. of my live for nothing AGAIN!!!.

Greag Phillips 519-856-0225",1
364037,15-MAY-12,14-MAY-12,Nebgha,,fr,70.52.32.178,yvonne-pierre@bell.net,15538351,000000125191092,4,4,,4
364038,15-MAY-12,11-MAY-12,Zee,,en,65.95.91.41,moore.ken@sympatico.ca,15507517,000000125146718,5,5,,5
364039,15-MAY-12,13-MAY-12,Ashfaq,,en,174.92.74.134,trainbuff@sympatico.ca,15524761,000000125179167,4,4,,5
362449,16-MAY-12,14-MAY-12,Sherwin,,en,50.101.224.172,fenten@sympatico.ca,15529291,000000125196752,5,5,It took too long to finally get someone to get my internet reconnected to the cottage.  After and hour and ten minutes I finally got a person who satisfied correctly the problem.  It should be an easy thing to call Bell and have my internet reconnected at my cottage without a hassle.  It seems all employees do not know how to do it.  My  call to Bell was to get a suitable long distance plan for the cottage.  That employee helped me satisfactorly got the right plan quickly.  Then when I wanted to reconnect my internet to the cottage it took 4 more people and an hour on hold to get some satisfaction.  Too many people did not know how simple a thing I was requesting.  I am very pleased now but I was very annoyed it took so long on the phone on the 14th.  My computer was hooked up within the 48 hrs promised.  Very very good service.,4
362450,16-MAY-12,14-MAY-12,Srinivas,,en,174.91.121.14,pat.bessette@sympatico.ca,15534819,000000125191624,5,5,nothing,4
362451,16-MAY-12,14-MAY-12,Hanene,,fr,70.53.191.172,cusson52@bell.net,15527887,000000125203652,4,4,"rien d,autre",4
362452,16-MAY-12,14-MAY-12,Haythem,,fr,69.156.200.170,aline.jpierre@sympatico.ca,15525801,000000125193821,4,4,"Nous aurions préféré garder notre
facturation pour le téléphone et l'in-
ternet sur papier sans frais supplémen-
taire comme ce sera le cas en juin
2012.",4
362453,16-MAY-12,12-MAY-12,Sriram,,en,174.93.223.22,auntiebm@sympatico.ca,15511715,000000125162036,5,5,,4
362454,16-MAY-12,14-MAY-12,Ben Rejab,,fr,174.93.191.238,carole.a@bell.net,15527155,000000125183374,5,5,Rien de plus...,5
362455,16-MAY-12,11-MAY-12,Karen,,en,174.89.160.185,ilzev.kalnins@bell.net,15504531,000000125141384,3,1,"Karen tried very hard and was very pleasant-- thus, she personally cannot be blamed for the fact that my problem still remains. The problem is that some of your log in buttons from the messages that you send -- e.g.your e-bill is ready-- do not work with Safari and I was unable to log in to view my e-bill. The information from a problematic log in is somehow saved so that even when we tried from other urls my log in did not work. Karen suggested I use Firefox -- that did work. But, that is not really the solution. Surely for a telecommunications company such as Bell you should be able to make your buttons work on the Mac browser or don't have them in the first place. If you look at the history of my calls to technical support you will see that I have called Bell several time about inability to log in from various of your Bell sites.",2
362456,16-MAY-12,14-MAY-12,Jonathan,,fr,216.208.205.60,eliane.legault@sympatico.ca,15529011,000000125181626,4,3,qu'il y ait plus de connaissance entre les différents départements de Nell. ex: internet rural et sympatico.,4
362457,16-MAY-12,12-MAY-12,Elmer,,en,70.27.124.105,ursuscuddly@sympatico.ca,15518537,000000125168433,5,5,"can't think of a thing; the rep was very helpful and patient",5
362458,16-MAY-12,05-MAY-12,Nader,,fr,67.70.132.215,marcel.gagnon222@sympatico.ca,15471674,000000125017209,5,5,,5
362459,16-MAY-12,15-APR-12,Ashish Prabhu,,en,206.47.249.247,thestugirls@bell.net,15293042,000000124581325,4,4,not been on hold for so long ,5
362460,16-MAY-12,14-MAY-12,Shahbaz,,en,174.94.67.199,breinhart@sympatico.ca,15526873,000000125184481,4,5,,4
362461,16-MAY-12,14-MAY-12,Luis,,en,184.144.19.112,murraygeorge10@sympatico.ca,15534309,000000125186953,5,5,cant think of anything,5
362462,16-MAY-12,14-MAY-12,Madhu,,en,206.47.78.150,cpeniston@sympatico.ca,15527823,000000125203763,5,5,,5
362463,14-MAY-12,05-MAY-12,Neha,,en,69.158.166.167,richard.bird@sympatico.ca,15473110,000000125014568,4,5,,4
362464,14-MAY-12,13-MAY-12,Aymen,,fr,174.89.210.199,michele.forget@sympatico.ca,15523009,000000125176919,2,5,"Etre courtois, sans nous faire la leçon parce que nous nous n'avions plus notre mot de passe en nous soumettant de l'écrire quelque part sur un ton pas très aimable oui il est peût- être vrai que je l'ai demandé a quelques reprises après une panne d'ordi après un déménagement et achat de portables. ",2
362465,15-MAY-12,14-MAY-12,Luis,,en,76.65.46.25,HILDEB@sympatico.ca,15525227,000000125193392,5,4,,5
362466,15-MAY-12,14-MAY-12,Hazyl,,en,76.64.195.186,peter.vavoulis@sympatico.ca,15535045,000000125181167,1,1,30 minutes to answer my call is very unprofessional and unbusinesslike.I'm switching to Cogeco after 40 years.You people took a 1st class company and you converted it to a Variety store.,1
362467,15-MAY-12,14-MAY-12,Sam,,en,70.50.56.216,debbiek@sympatico.ca,15528337,000000125190562,1,5,"Already did this by phone.  Call was not about internet service.  It was about linking accounts on mybell.  It took close to an hour and 3 people to understand and resolve the issue.  If Bell is going to save all this money moving to ebills and charging people $24. a year for paper bills, perhaps they could have trained their staff and provided more information on mybell.  The logical place to put the link button is on the ""my services"" page, not the ""my profile"" page as a little button in the top right corner.  No wonder even your staff can't help.  By the way where are all these savings going and your customer benefit line is incredibly weak and rightfully so.  The benefit is all Bell's.",3
362468,15-MAY-12,14-MAY-12,Casey,,en,70.29.112.217,bacon59@bell.net,15526337,000000125195372,3,4,"I was concerned that the Bell rep said my internet service would be a bit slower with the new package. I just wanted more GB's added, I didn't think that would make it slower. Although he did say that I wouldn't notice the difference.Why would it make it slower just to add on more usage?Other than that the service was quick and I the rep was very polite.",5
362469,15-MAY-12,14-MAY-12,Sushil,,en,65.93.40.224,mhandr@sympatico.ca,15533791,000000125194010,5,5,nothing,5
362470,15-MAY-12,14-MAY-12,Rohith,,en,65.95.132.87,hannyhassan@sympatico.ca,15530197,000000125197616,4,5,"I am not happy that, when Bell uses Logmein, it has permission to delete files.",4
362471,15-MAY-12,14-MAY-12,Rym,,fr,184.145.211.203,claude.chemouny@sympatico.ca,15527651,000000125181707,4,4,,5
362472,15-MAY-12,14-MAY-12,Suraj,,en,50.101.43.72,tvfinlay@bell.net,15537717,000000125193563,3,,"While he was polite, I had difficulty in understanding his instructions.",4
362473,15-MAY-12,14-MAY-12,Jose,,en,64.231.15.69,almavilla@sympatico.ca,15525841,000000125195604,5,5,,5
362474,15-MAY-12,14-MAY-12,Ameer,,en,74.14.158.207,vinmas50@sympatico.ca,15537909,000000125182197,5,5,Nothing I can think of.,5
362475,15-MAY-12,14-MAY-12,Cristian,,en,50.101.212.156,abronstein@sympatico.ca,15525525,000000125182980,3,2,have repaired first time without numerous service calls,1
362476,15-MAY-12,14-MAY-12,Chaouki,,fr,70.31.227.241,sparent.usbank@sympatico.ca,15536833,000000125194039,2,4,Le reprèsentant démontrait des signes d'impatience et impertinence dès le début de la conversation.,3
362477,15-MAY-12,14-MAY-12,Marina,,en,64.229.67.69,aggb1960@sympatico.ca,15525639,000000125194596,4,2,"we got cut off, I was phoning her back and she was calling me. We never did connect again.",4
362990,13-MAY-12,24-APR-12,Daniella,,en,67.71.49.67,r-scorlett@sympatico.ca,15393070,000000124786104,4,4,,5
362991,15-MAY-12,14-MAY-12,Gustavo,,en,69.157.63.112,g.lilly@sympatico.ca,15529529,000000125196892,5,5,,4
362992,15-MAY-12,14-MAY-12,Priyanka,,en,50.100.45.63,carlyle.duncan@sympatico.ca,15527139,000000125185311,5,5,,5
362993,15-MAY-12,11-MAY-12,Zaccheus,,en,174.94.55.67,marc_lagrange_8@sympatico.ca,15506731,000000125144745,5,5,,5
362994,15-MAY-12,20-APR-12,Ahmed,,fr,65.94.253.163,manoncoutu_9@sympatico.ca,15352916,000000124702697,4,4,Aujourd'hui je me questionne sur la télé pour avoir un meilleur forfait comme un appareil qui peux me donner des émissions en série.,4
362995,15-MAY-12,14-MAY-12,Andrea,,en,70.29.125.237,b.fountain@sympatico.ca,15526301,000000125202680,5,5,There was nothing to complain about this visit.  Andrea was very polite and fixed the problem promptly.,5
362996,15-MAY-12,17-APR-12,Achref,,fr,67.68.125.195,margot3@sympatico.ca,15316844,000000124634328,4,5,Tout était correct,5
362997,15-MAY-12,14-MAY-12,Nadine,,fr,174.91.188.91,diane.desjardins64@sympatico.ca,15528483,000000125197055,4,4,,5
362998,15-MAY-12,13-MAY-12,Mohammed,,fr,65.94.226.180,gaetano.palmieri@sympatico.ca,15520977,000000125170370,4,4,,5
362999,15-MAY-12,14-MAY-12,Hanen,,fr,174.93.238.150,louisjcloutier@sympatico.ca,15532811,000000125182496,5,5,améliorer votre ligne dans mon secteur pour offrir haute vitesse,5
363000,15-MAY-12,13-MAY-12,Jean-Gardy,,en,174.95.51.67,sablemay@sympatico.ca,15524131,000000125171069,3,4,stop talking very over whelming with information but extremely helpful,3
363001,15-MAY-12,14-MAY-12,Miroslav,,en,64.229.168.174,mark.pugash@sympatico.ca,15533399,000000125202857,5,5,,3
363002,15-MAY-12,14-MAY-12,Zaccheus,,en,74.14.105.14,l.milea@sympatico.ca,15532231,000000125201908,5,5,none,5
363003,15-MAY-12,07-MAY-12,Emmanuelle,,en,174.91.244.241,derrick.timmons@sympatico.ca,15484342,000000125039859,1,1,Tried to go back to the link and it was not accessible. Typical Bell poor service and products ,1
363004,15-MAY-12,14-MAY-12,Hazyl,,en,69.158.52.95,rupesheila2@sympatico.ca,15536057,000000125186813,5,5,,5
363005,15-MAY-12,14-MAY-12,Hassiba,,fr,76.64.108.8,viebeau@sympatico.ca,15537885,000000125189880,5,5,,5
363006,15-MAY-12,14-MAY-12,Mohamed Hedi,,fr,184.144.145.70,jean-pierre.michon@sympatico.ca,15530987,000000125202750,5,4,Temp d'attente avant de parler à une personne est trop longue,5
363007,15-MAY-12,14-MAY-12,Haythem,,fr,74.14.210.90,pbellavance@bell.net,15534955,000000125184086,5,2,Je veux avoir internet Fibe 5 et plus tard regarder si j`adhère à la télé Fibe.,5
363008,15-MAY-12,14-MAY-12,Leila,,fr,70.54.32.112,lafleche.yvon@sympatico.ca,15532265,000000125201642,5,5,Continuez à fournir des services rapides.  Excellent,5
363009,15-MAY-12,14-MAY-12,Chad,,en,67.70.109.250,conceicao@bell.net,15527763,000000125199689,5,5,"All was done efficiently.
The person who dealt with me was very nice 
",5
363010,15-MAY-12,11-MAY-12,Nawel,,fr,67.68.204.139,suzybouchard@bell.net,15510105,000000125145138,4,4,rien,4
363011,15-MAY-12,14-MAY-12,Roy,,en,70.53.113.111,skyhawk_9@sympatico.ca,15536707,000000125190810,5,5,none,5
363012,15-MAY-12,14-MAY-12,Nandhini,,en,69.159.2.70,jacraft@bell.net,15530775,000000125194734,3,1,explain why my sympatico was deleated with no warning or explanation,2
363013,15-MAY-12,13-MAY-12,Saber,,fr,174.92.181.135,4.phil.harmonie@sympatico.ca,15518917,000000125179155,4,5,,3
363014,15-MAY-12,12-MAY-12,Rohit,,en,70.51.56.224,judith.allanson@sympatico.ca,15514783,000000125166406,5,5,,3
363015,15-MAY-12,13-MAY-12,Josue,,en,174.95.74.70,kiddy@bell.net,15522199,000000125169538,2,2,no  comment  at  the  moment,
363016,15-MAY-12,14-MAY-12,Mohan,,en,184.147.224.225,rblackette@bell.net,15535509,000000125204384,4,5,,5
363017,15-MAY-12,14-MAY-12,Mahender,,en,64.231.43.108,tedlin@sympatico.ca,15537323,000000125193696,2,1,Address the actual situation instead of searching for something else it could be. They said the lines were 100% stability and yet our download speed was slow and they didn't have an answer for that. ,3
363018,15-MAY-12,14-MAY-12,Med Heni,,fr,76.69.215.175,hollyd@sympatico.ca,15530391,000000125203704,5,5,,4
363019,15-MAY-12,13-MAY-12,Anis,,fr,76.69.222.40,mrbonilla@bell.net,15523187,000000125178640,2,1,"Le representant au service a la clientele n'avait las la patience d'expliquer la solution a mon probleme. Le probleme n'a pas ete completement et j;ai ete oblige de rappeler quelques heures plus tard. P-e que le probleme aurait ete mieux dignostique s'il avait pris le temps d'ecouter et d'expliquer clairement ",2
363020,16-MAY-12,14-MAY-12,Sukumar,,en,70.54.4.143,avardanis@sympatico.ca,15526269,000000125182430,5,5,,5
363021,16-MAY-12,14-MAY-12,Sharon,,en,65.92.48.43,hlsmall@sympatico.ca,15530377,000000125191541,5,4,,4
363022,16-MAY-12,14-MAY-12,Mohammed,,en,174.93.35.29,johng62@sympatico.ca,15531505,000000125201092,5,5,"nothing
",5
363023,16-MAY-12,14-MAY-12,Daniella,,en,174.88.13.16,c.gates@sympatico.ca,15527035,000000125199182,5,5,nothing,5
363024,16-MAY-12,14-MAY-12,Arush,,en,174.88.13.16,c.gates@sympatico.ca,15527037,000000125200084,5,5,nothing at all ... just great,5
363025,16-MAY-12,14-MAY-12,Naziha,,fr,70.26.228.252,paulfrechette@sympatico.ca,15534911,000000125188152,5,5,,4
363026,16-MAY-12,04-MAY-12,Jamie,,en,174.92.110.39,mavelaw@bell.net,15462194,000000125007073,3,3,"after 3 hours and 30 min, I still had problems..also Jamie left my connected to his keyboard",4
363027,16-MAY-12,14-MAY-12,Mohamed,,fr,67.68.176.247,yvon.veilleux@sympatico.ca,15538345,000000125198631,2,1,"Il serait beaucoup plus facile de communiquer avec quelqu'un qui maitrise notre langue plus clairement. Il faudrait que Bell comprenne que ce n'est pas en chine ou en Inde que nous payons nos frais de téléphonie.

Merci.",3
363028,16-MAY-12,14-MAY-12,Mohamed,,fr,74.14.124.151,sugar_2@sympatico.ca,15537043,000000125193979,5,5,,5
363029,16-MAY-12,26-APR-12,Philip,,en,65.93.34.60,bsthomson@bell.net,15406622,000000124824430,5,5,,5
363030,16-MAY-12,14-MAY-12,Quintin,,en,70.48.248.36,deaston325@sympatico.ca,15528321,000000125180285,5,5,Nothing could have been done better.  The Customer Care rep was very knowledgeable and walked me through the steps to get my new modem up and running.  I appreciated his patience and proffesionalism.  Please pass on my thanks again for a job well done.,5
363031,16-MAY-12,14-MAY-12,Houda,,fr,184.144.210.162,ralph.gardiner@sympatico.ca,15535419,000000125202145,5,5,Tout était  super!,5
363032,16-MAY-12,13-MAY-12,Nidhal,,fr,64.229.162.6,stephd25@sympatico.ca,15524477,000000125171577,3,4,,3
363033,16-MAY-12,14-MAY-12,Hemavathi,,en,174.95.253.58,wsio@sympatico.ca,15538211,000000125182883,4,4,The problem was beyond the ability of Hemavathi to resolve from the office. A field call was recommended and this was completed on 05.15.12. Fault was a damaged service wire underground. Reconnection completed satisfactorily and Download speed achieved @ 13.99 Mbps against Fibe 16 subscription.,5
363034,16-MAY-12,12-MAY-12,Siobhan,,en,184.147.11.195,carl.spratt@sympatico.ca,15512169,000000125163629,5,5,Nothing the representative was knowledgable and polite,5
363035,13-MAY-12,12-MAY-12,Reuben,,en,76.67.23.43,madthib@sympatico.ca,15515575,000000125166488,5,5,,5
363527,13-MAY-12,12-MAY-12,Brittany,,en,72.39.229.86,greg.wierenga@bell.net,15513761,000000125159392,5,5,"As I close my account, I would appreciate it if Bell quit tacking on extra charges trying to scam your consumers out of money. It is so completely obvious, it is embarrassing. I know most people wouldn't bother calling, or not catch the extra charges. It was to be expected. Bell is well known for this.",1
363528,16-MAY-12,24-APR-12,Jordan,,en,70.24.77.159,mireille.moore@sympatico.ca,15391664,000000124769328,2,4,"The navigation to get to talk to someone live was frustrating. I do not like the navigation throught EmilY!!!
Talking to someone that has a strong accent other than english or French is not easy to understand!!!!!!!!!
I was put on hold for a over 8 minutes!
I had to start explaining my problem over 3 times before I finally got help from someone!!
I am still waiting to receive pamphlets about the new programming or packages offering by Bell. I asked twice all readY. I will see if someone reading this survey can mail me the pamplets. I hope that if i do not, then i will be able to go back to the ""grand father"" clause??? Will i receive a response?????",2
363529,16-MAY-12,14-MAY-12,Alyssa,,en,70.24.180.235,joanlee@sympatico.ca,15531371,000000125199758,5,5,,5
363530,16-MAY-12,14-MAY-12,Gustavo,,en,70.24.20.112,alice_lavalle@sympatico.ca,15525791,000000125199512,2,1,Gustavo was rude and inpatient in the beginning and was unable to solve my receiving of e-mails issue.  Not a fan of oversees customer service.,3
363531,16-MAY-12,11-MAY-12,Imen,,fr,69.159.134.238,jeanpierre69@sympatico.ca,15504937,000000125145438,3,2,"j ai un probleme qui dure et le tech est supposer de me rappeler,Il m ont enlever l internet le vendredi et me l ont remis samedi en fin de journee ar il m ont dit qu il changait mon materiel et la s est pas beaucoup plus rapide mais j attend qu il me rappelle ",3
363532,16-MAY-12,14-MAY-12,Nora,,en,65.94.215.7,grace.bissonnette004@sympatico.ca,15529993,000000125183611,5,5,I was completely satisfied with the work that Nora did on my computer.  it runs very well now.,4
363533,16-MAY-12,13-MAY-12,Sriram,,en,70.24.43.58,kwomack@sympatico.ca,15522285,000000125179236,4,4,,4
363534,16-MAY-12,13-MAY-12,Nix,,en,174.92.95.47,dmatichuk@sympatico.ca,15520493,000000125171151,4,4,,5
363535,16-MAY-12,14-MAY-12,Vijay,,en,70.24.43.58,kwomack@sympatico.ca,15522287,000000125180097,4,4,,4
363536,16-MAY-12,11-MAY-12,Nejla,,fr,67.68.30.49,rufer@sympatico.ca,15509133,000000125136881,4,4,Très bien de même.,3
363537,16-MAY-12,11-MAY-12,Ibtissem,,fr,65.93.152.136,jmf.fournier@sympatico.ca,15505163,000000125140444,5,5,"J'avais fait 2 demandes le 11 avril 2012 et j' ai dû rappeler e 11 mai parce que un des changements avait été fait dans ma tv mais mon compte de téléphone ne réflétait pas ces changements. 
Donc j' appelais pr faire créditer mon compte.

Le service àla clientèle est impeccable quand je parle aux représentants. Malheureusement, chaque fois j' ai dû rappeler, jusqu' 3 fois dans un cas,  les changements demandés n' ayant pas été faits. 

C' est très irritant !
",3
363538,16-MAY-12,14-MAY-12,Maria,,en,64.229.159.229,cifdins@sympatico.ca,15527595,000000125199799,4,5,,5
363539,16-MAY-12,24-APR-12,Alex,,fr,76.71.218.103,robitaille42@sympatico.ca,15393658,000000124772558,5,5,,5
363540,16-MAY-12,14-MAY-12,Uzair,,en,70.51.25.151,jas28g@sympatico.ca,15530883,000000125200916,5,5,,5
363541,17-MAY-12,12-MAY-12,Tine,,en,70.29.121.191,occupant9@sympatico.ca,15516549,000000125158803,3,3,confirm via email the agreement. what i saw on My Bell aftera few days did not jive with the agreement.,3
363542,17-MAY-12,11-MAY-12,Abhishek,,en,70.31.41.78,rrmb@sympatico.ca,15509101,000000125148919,5,5,None,5
363543,17-MAY-12,07-MAY-12,Earl,,en,174.95.171.104,BETTY17@sympatico.ca,15481152,000000125054395,4,4,,4
363544,17-MAY-12,13-MAY-12,Marina,,en,76.69.33.41,mitramaharaj@sympatico.ca,15523085,000000125176893,5,5,Excellent Service,5
363545,17-MAY-12,04-MAY-12,Eric,,fr,64.229.49.222,megane.audette@bell.net,15462342,000000125002373,5,4,"vos explications ont ete pertinentes,merci",5
363546,17-MAY-12,14-MAY-12,Flahi,,fr,76.64.89.224,benoitmichaud@sympatico.ca,15526515,000000125201110,5,4,,4
363547,17-MAY-12,14-MAY-12,Walid,,fr,76.71.178.165,huguette.stpierre@bell.net,15530445,000000125191192,5,5,,4
363548,17-MAY-12,14-MAY-12,Susan,,en,70.51.58.156,jdireid@sympatico.ca,15530964,000000125192404,5,5,Nothing,4
363549,17-MAY-12,14-MAY-12,Tathiana,,en,74.14.61.11,emcfarlane@sympatico.ca,15529059,000000125181945,5,4,,5
363550,17-MAY-12,14-MAY-12,David,,en,69.156.89.50,jjrj@bell.net,15531267,000000125204464,3,4,Had to ask the man to repeat himself so often as couldn't understand what he was asking/telling me to do.  ,4
363551,17-MAY-12,14-MAY-12,Venkatesh,,en,184.148.133.119,jscovell@bell.net,15531671,000000125184790,5,5,,5
363552,17-MAY-12,12-MAY-12,Eduardo,,en,174.95.155.76,al.peggy.peckman@sympatico.ca,15511375,000000125166492,4,5,"To many question
Should have been easier to do
You had my account. That should have been
Enough.",4
363553,17-MAY-12,14-MAY-12,Aswathy,,en,174.95.207.66,pbalodis@sympatico.ca,15534951,000000125198514,3,3,My e-mail account was blocked.  The rep told me that I would be called within 24 hrs with the reset passwork.  I never received the call.  I had to call back and using the ref# was able to get the reset P/W over the phone and regain access to my e-mail.,4
363554,17-MAY-12,12-MAY-12,Yosra,,fr,70.53.226.160,yves.galipeau@bell.net,15518861,000000125158539,5,5,,5
363555,17-MAY-12,13-MAY-12,Gopinath,,en,67.71.9.164,prashant.handa@sympatico.ca,15523689,000000125176976,5,5,,4
363556,17-MAY-12,20-APR-12,Brenda,,en,65.92.154.252,patricia.hart019@sympatico.ca,15354322,000000124696997,1,3,amore experienced operator - and one that understands & speaks English,1
363557,17-MAY-12,14-MAY-12,Priyanka,,en,69.159.4.210,jretza@bell.net,15531645,000000125188938,1,1,,1
363558,17-MAY-12,14-MAY-12,Denise,,en,184.145.11.20,lfward@sympatico.ca,15532523,000000125182655,5,4,,5
363559,17-MAY-12,04-MAY-12,Kimberly,,en,65.95.45.108,draycott8@sympatico.ca,15457602,000000124993893,3,3,It is very hard to figure out the total cost of services.  Depending on who you speak to you get different totals. I will just wait until I see the actual invoice to know total cost.,3
363560,17-MAY-12,14-MAY-12,Huu,,en,70.48.198.55,heinz.wiedemann@sympatico.ca,15530273,000000125193172,5,5,nothing,5
363561,18-MAY-12,28-APR-12,Snehalatha,,en,174.91.82.38,dpommells@bell.net,15430333,000000124868666,4,4,nothing really,5
363562,18-MAY-12,14-MAY-12,Omar,,en,64.231.202.55,pnheier@sympatico.ca,15535199,000000125186449,5,5,,4
363563,18-MAY-12,14-MAY-12,Greg,,en,174.91.6.217,mojo5327@sympatico.ca,15534155,000000125202013,1,1,Show up.  This is the third time this has been scheduled and no one showed up or even had the decency to call and say they would not make it.,1
363564,13-MAY-12,12-MAY-12,Shabbir,,en,70.54.66.66,glennox@bell.net,15513703,000000125159628,5,4,,5
363565,13-MAY-12,11-MAY-12,Haythem,,fr,69.157.149.150,joeforte@bell.net,15505237,000000125151079,3,4,Pas vraiment,3
363566,13-MAY-12,12-MAY-12,Patricia,,en,65.92.50.124,acampbell_7@sympatico.ca,15511297,000000125157558,5,4,,5
364040,15-MAY-12,14-MAY-12,Reuben,,en,76.64.214.206,joyceah@sympatico.ca,15531589,000000125189150,1,1,"I told him I also had no phones working and he told me there was a widespread outage which was not true. If he had referred me to the phone techs a repair man could have fixed me yesterday. Instead I went nearly 24 hours with no phones or internet. NOT ACCEPTABLE!!
Took repairman this morning over two hours to fix my phones and of course my internet then worked.He was extremely professional and had a lot of work to do to fix the problem but he did fix it.",
364041,15-MAY-12,14-MAY-12,Danny,,en,50.100.81.85,karladean_2@sympatico.ca,15531893,000000125194712,3,5,,4
364042,15-MAY-12,14-MAY-12,Pradheep Kumaar,,en,174.95.86.109,dgtemple@sympatico.ca,15528459,000000125201942,5,5,This particular experience was excellent in every way. Pradheep Kumaar explained every step and spoke great English.   ,5
364043,15-MAY-12,14-MAY-12,Afef,,fr,76.71.185.12,anickroy@sympatico.ca,15526009,000000125192987,3,4,Ne pas faire appeler quelqu'un en soirée pour me demander mon mot de passe afin de suposément vérifier.. quel imbécile irait donner son mot de passe par téléphone à quelqu'un qu'il ne connait pas quand même le préposé de bell a qui vous avez parlé en apres midi ne vous l'a meme pas demandé.... le numéro m'ayant téléphoné en soirée est: 1 613 961-5647... PLUS JAMAIS! C'est une erreur de faire faire ce genre d'appel,3
364044,15-MAY-12,14-MAY-12,Uzair,,en,184.144.17.103,gayle.harrison@sympatico.ca,15529663,000000125203882,5,3,"Although it worked last night, when I opened it today the same problem existed.",5
364045,15-MAY-12,11-MAY-12,Abbey,,en,165.154.121.127,sirwin36@sympatico.ca,15509721,000000125147220,4,5,"I wasn't understanding what she was telling me in the beginning so I was very confused - I think the reps have to understand that we are not all as computer literate as they are but after we got going and I asked her questions and then I repeated what she had told me it was alot clearer.  That's all, but other than that she was wonderful.",4
364046,15-MAY-12,14-MAY-12,Vineet,,en,70.51.175.49,lorraine_sauve@bell.net,15532773,000000125183146,5,5,everythng was fine,5
364047,15-MAY-12,14-MAY-12,Chuck,,en,70.51.175.49,lorraine_sauve@bell.net,15532775,000000125184202,5,5,everything was fine,5
364048,15-MAY-12,14-MAY-12,Martina,,en,184.146.125.200,centennialcoin@sympatico.ca,15527355,000000125195724,5,5,nothing,5
364049,15-MAY-12,14-MAY-12,Gilberto Jose,,en,70.29.111.29,dunbrae@sympatico.ca,15528795,000000125196380,4,4,,4
364050,15-MAY-12,14-MAY-12,Hassen,,fr,70.48.18.204,francine.gauthier01@sympatico.ca,15529409,000000125190391,5,4,Après remplissage de vos sondages EN FRANÇAIS la page suivante m'apparaît toujours EN ANGLAIS alors qu'elle devrait être en français. Votre représentant était patient et voulait vraiemnt m'aider.    ,5
364051,15-MAY-12,14-MAY-12,Nelly,,en,76.71.95.241,cm.reid@sympatico.ca,15527700,000000125195115,5,4,nil,5
364052,15-MAY-12,13-MAY-12,Ahmed,,fr,67.68.57.77,ericbonhomme@sympatico.ca,15520745,000000125169746,5,5,rien,5
364053,15-MAY-12,14-MAY-12,Nemri,,en,174.91.181.55,stanleyd@bell.net,15536913,000000125197830,5,5,,4
364054,15-MAY-12,14-MAY-12,Krishnan,,en,184.148.150.195,chefed@sympatico.ca,15527459,000000125194775,5,5,"Great service and great polite tec employees.
Thanks a lot for your quick respons",5
364055,15-MAY-12,14-MAY-12,Laddavanh,,fr,76.67.205.140,sophiekakim.genty@sympatico.ca,15536811,000000125182438,4,4,,4
364056,15-MAY-12,14-MAY-12,Arun,,en,70.53.198.169,kreso@bell.net,15532187,000000125203993,5,5,"Arun did everything right. He was very pleasant to deal with and very helpful in resolvig my problems. In particular, I was surprised and pleased that Arun called me back the next day as a follow-up to ensure all was working well with my internet connection and to assist in connecting me with billing to address another issue which was outside of Arun's area of responsibility alltogether. Arun went beyond his call of duty to assist me and ensure that I was happy with my Bell service.

Thank you Arun.

Bell, keep-up the good work you are doing for your clients!",5
364057,15-MAY-12,14-MAY-12,Hanene,,fr,184.145.188.178,diane653@sympatico.ca,15528491,000000125185310,5,4,,5
364058,15-MAY-12,14-MAY-12,Wynbert,,en,192.197.205.111,katejon@sympatico.ca,15531915,000000125190956,4,4,"Helpful, but I did not understand what my username was and kept asking where to locate it, felt like the attendant was rushing ahead to solve something, when he did not understand what my question was. but he was very nice and it all got fixed in the end.",4
364059,15-MAY-12,14-MAY-12,Edwin,,en,65.95.94.105,terrousos@sympatico.ca,15537347,000000125183268,5,5,Actually nothing.  I was totally pleased with Edwin's service. ,5
364060,15-MAY-12,14-MAY-12,Aquiles,,en,70.26.10.128,rhamfam@sympatico.ca,15535627,000000125203828,5,4,"When I call 310-BELL it would be very much more efficient and satisfying to me, the customer, to speak to a real live person rather than go thru all the choices.",4
364061,15-MAY-12,14-MAY-12,Kanchumarthi,,en,70.26.10.128,rhamfam@sympatico.ca,15535629,000000125193212,3,3,The representative was very hard to understand but most willing and patient in helping me. The issue of the frozen e-mail acct was not solved and required another call next day.,4
364062,15-MAY-12,15-MAY-12,David,,en,70.50.218.192,copppa@sympatico.ca,15527791,000000125204708,5,4,Your tech did everything possible to resolve my issue!,4
364063,15-MAY-12,14-MAY-12,Andre,,en,69.156.80.23,josephianni@bell.net,15531573,000000125190730,5,5,"While perhaps not possible it would be great if the Bell network detected that my connection was down, initiated a call to troubleshoot via an agent and resolved the issue proactively.",5
364064,15-MAY-12,14-MAY-12,Mohammed Tausif,,en,69.159.61.253,mwhite66@sympatico.ca,15534339,000000125183641,5,5,"An excellent response to my problem - far too many other things wrong with Bell that I can't ever seem to resolve and nobody cares !

M.W.",4
364065,15-MAY-12,12-MAY-12,Reuben,,en,68.179.108.121,yychen10@sympatico.ca,15518863,000000125159399,1,1,The problem is not resolved after 6 or7 calls.  ,
364066,15-MAY-12,14-MAY-12,Cathrine,,en,65.95.121.53,incoo@sympatico.ca,15530555,000000125200075,5,5,,5
364067,15-MAY-12,14-MAY-12,Asir raja,,en,70.31.72.172,shirgar@bell.net,15536595,000000125192307,5,5,The problem was resolved in a satisfactory manner,5
364068,15-MAY-12,14-MAY-12,Houda,,fr,70.50.148.81,g.plouffe@sympatico.ca,15529535,000000125197452,4,4,,4
364069,15-MAY-12,14-MAY-12,Mohammed,,en,67.71.144.221,mbprimeau@bell.net,15533611,000000125195164,5,5,Nothing that I can think of.  Mohammed was fantastic.,5
364070,15-MAY-12,13-MAY-12,Abderrahmen,,fr,184.144.245.15,joane.joseph@sympatico.ca,15521887,000000125178819,3,4,,4
364071,15-MAY-12,07-MAY-12,Imen,,fr,76.69.177.168,jeo.guay@sympatico.ca,15487094,000000125042322,4,4,s/o,4
362478,15-MAY-12,14-MAY-12,Basker,,en,65.92.145.138,a.a.meyer@sympatico.ca,15525411,000000125197149,5,5,You supplied the information I needed to solve my problem by sending me on the the right person,5
362479,15-MAY-12,14-MAY-12,Moses,,en,74.14.164.209,bel@bell.net,15526483,000000125185802,,,Lost contact with the person  that was helping me and they never called me back until about 40 minutes later .it took over an hour and 20 minutes to set up your program on my computer .This isn't the  1st time this has happened .,
362480,15-MAY-12,14-MAY-12,Shabbir,,en,74.14.164.209,bel@bell.net,15526485,000000125183222,,,Not happy at all.Your sevice  was very bad.Which seems to be the norm.,
362481,15-MAY-12,12-MAY-12,Med nejib,,fr,70.29.245.87,p.beauchemin@bell.net,15516603,000000125160162,4,4, ,5
362482,15-MAY-12,14-MAY-12,Danny,,en,50.100.149.131,olmsteadpg@sympatico.ca,15534703,000000125183046,1,1,Got the service call right the first time!,1
362483,15-MAY-12,14-MAY-12,Will,,en,65.95.129.252,crstdenis@sympatico.ca,15527853,000000125192430,3,4,i had to call back after 4 hr because you never call back like you said you would in about 2 hrs.,3
362484,15-MAY-12,11-MAY-12,Merly,,en,174.91.244.167,susan-smith@sympatico.ca,15510073,000000125146626,1,1,Followed through with what was said.  I was told that I would receive a new modem as ours was a 2003.  We received a power supply instead.,1
362485,15-MAY-12,14-MAY-12,Nabil,,fr,74.15.205.172,luddite@sympatico.ca,15532899,000000125198324,2,1,M'aider à résoudre mon problème,3
362486,15-MAY-12,14-MAY-12,Sonia,,fr,64.229.56.176,h.cossette@sympatico.ca,15530149,000000125182519,1,1,"Qu'un préposé canadien français me réponde au lieu de toujours avoir l'impression de parler en Afrique ou en Asie....Très déçue du service lors de mon appel. Mon cas était urgent et on m'a dit qu'on me contacterait dans les 48 hres. Beaucoup trop long. Il a fallu que je fasse un autre appel chez vous pour enfin avoir de l'aide du soutien technique immédiatement . Je trouve curieux que l'on m'ait répondu qu'il y avait possiblement 48 hres d'attente alors qu'au deuxième appel, j'ai pu avoir le service immédiatement. ",2
362487,15-MAY-12,12-MAY-12,Mireille,,fr,184.148.172.36,sylvain.gigure@sympatico.ca,15518207,000000125157285,3,3,,4
362488,15-MAY-12,12-MAY-12,Rym,,fr,184.148.172.36,sylvain.gigure@sympatico.ca,15518209,000000125157907,4,4,,4
362489,15-MAY-12,14-MAY-12,Megan,,en,70.51.120.181,jdc-msc.craig@sympatico.ca,15530959,000000125198223,2,,The person I first spoke to had to transfer me to someone else who kept me on the line for about 15 minutes and then told me my credit was for $12.24. I subsequently go an email saying the credit was for about $10.00. What's up with Bell ?,2
362490,15-MAY-12,14-MAY-12,Rym,,fr,76.64.248.41,loumarc@sympatico.ca,15532817,000000125184710,5,5,"Rien de spécial, car j'ai eu un service impeccable.",5
362491,15-MAY-12,14-MAY-12,Sondes,,fr,174.89.211.90,bastien.s@sympatico.ca,15526435,000000125196454,5,5,"Non, c'était parfait ",5
362492,15-MAY-12,14-MAY-12,Edgardo,,en,24.150.40.215,jyllie@sympatico.ca,15531805,000000125194019,5,5,Can't think of anything - technical support excels at Bell.  There have been times in the past when the language barrier intervened - this is no longer the case.,4
362493,15-MAY-12,13-MAY-12,Salvador,,en,184.145.90.243,lohmann@sympatico.ca,15522499,000000125171169,3,3,"The issue around 3rd party routers needs to be addressed better by Bell, you still have your head in the sand, in that we geta statement that 3rd party routers are not supported, get with it , start supplying the latest technology and people might not buy others, ",3
362494,13-MAY-12,12-MAY-12,Leni,,en,174.92.13.57,kamatthews@sympatico.ca,15514873,000000125167340,3,5,i felt like i was intruding on your reps time courteous but kind of short,5
362495,13-MAY-12,12-MAY-12,Hector,,en,70.49.40.139,jackh@bell.net,15514183,000000125165466,5,4,,5
362496,13-MAY-12,01-MAY-12,David,,en,70.29.10.55,izzy42@bell.net,15446252,000000124927907,4,4,can't think of anything--thank you,4
362497,13-MAY-12,12-MAY-12,Makram,,fr,70.48.85.182,madeleine01@sympatico.ca,15515569,000000125164768,3,5,,4
362498,13-MAY-12,07-MAY-12,Nelson,,en,174.93.48.115,marrd@sympatico.ca,15489364,000000125062257,4,4,,5
362499,13-MAY-12,12-MAY-12,Haythem,,fr,76.65.86.95,michel.dupuy@sympatico.ca,15516031,000000125164036,5,5,,5
362500,13-MAY-12,12-MAY-12,Danny,,en,174.92.53.38,sbatten1@sympatico.ca,15517697,000000125160939,5,5,,5
362501,13-MAY-12,12-MAY-12,Nelly,,en,216.209.244.98,george.dixon@sympatico.ca,15513591,000000125163311,3,3,"I found it frustrating to get My e-mail back open, on line... Being on dial up sucks!!! for I cannot use My home phone to identify My account... Would be better if I could use My home phone number to reopen My e-mail.I was not givin a Bell phone number online ??? and I do not get cellphone reception in My area. Therfor Bell is NOT giving Me MAX service !!!",2
362502,13-MAY-12,12-MAY-12,Allan,,en,70.50.30.121,k.hawkins@bell.net,15514843,000000125167333,4,4,,4
362503,13-MAY-12,11-MAY-12,Kevin,,en,76.67.197.58,dorrance@bell.net,15503010,000000125142216,5,5,I had no idea that i have to restart my modem every ten days. I have not done so since I purchased your service. If you had informed me to close down the modem when I switch off my computer I would never have had to make this call.,5
362504,13-MAY-12,12-MAY-12,Pradeep,,en,184.147.189.39,bev.just@sympatico.ca,15511901,000000125166477,5,5,,5
362505,14-MAY-12,13-MAY-12,Sweta,,en,70.51.57.9,sherry.henderson@sympatico.ca,15524337,000000125169736,4,5,I had to ask the agent to speak up more than once and to repeat what she said a few times.,5
362506,14-MAY-12,13-MAY-12,Walter,,en,70.27.70.108,gretel@sympatico.ca,15521185,000000125171130,4,4, Losing wireless connection has been happening too often. It makes me very nervouse signing up for paperless billing.,3
362507,14-MAY-12,13-MAY-12,Gopinath,,en,184.148.126.241,oset@sympatico.ca,15523455,000000125176246,5,5,,5
362508,14-MAY-12,05-MAY-12,Paul-Henri,,en,192.197.178.2,cindy.dalessio@bell.net,15468440,000000125025552,1,1,"I was very disappointed in the service i recieved. I was told a technician had to come and look at the box. I Had to wait 5 days for a technician, and when the technician came my internet was already working. So no one had to come to my home. It was a total waste of my time. Next time, I think you should have someone who knows what they are doing. ",2
362509,14-MAY-12,13-MAY-12,Dilli,,en,76.65.18.152,kcomfort@sympatico.ca,15522131,000000125174951,5,3,Send these out for the previous 2 times I called,5
362510,14-MAY-12,13-MAY-12,Vijay,,en,50.101.57.199,laurel5@sympatico.ca,15522367,000000125177662,4,4,,4
362511,14-MAY-12,13-MAY-12,Youssef,,fr,174.93.241.56,amcoutur@sympatico.ca,15519269,000000125171118,4,5,"Support technique bien expliqué, rien à redire.",5
362512,14-MAY-12,13-MAY-12,Tshering,,en,174.95.20.170,hwabrahamsohn@sympatico.ca,15521425,000000125174993,5,5,"Nothing, everything perfect
Thank you so much.D. A.",5
362513,14-MAY-12,12-MAY-12,Hugo,,en,65.95.204.54,gail.mason2@sympatico.ca,15513487,000000125156212,5,5,,5
362514,14-MAY-12,12-MAY-12,Vijayashanti,,en,174.89.242.98,beverlyc@sympatico.ca,15511907,000000125166889,5,4,,4
363036,13-MAY-12,12-MAY-12,Julio,,en,70.48.163.155,bstairs@sympatico.ca,15512089,000000125165403,1,1,Call to inform me of arrival time.,1
363037,13-MAY-12,12-MAY-12,Carlos,,en,69.158.170.142,s.chhura@sympatico.ca,15517523,000000125167458,1,1,show some empathy for the custommer  with problem-rather than just say that Internet is working,2
363038,13-MAY-12,12-MAY-12,Saifeddine,,fr,70.55.99.90,paulmorin7@sympatico.ca,15516739,000000125156817,5,5,"Les résultats obtenus, dépasse largement mes attentes.
C'est très satisfaisant.",5
363039,13-MAY-12,06-MAY-12,Rebeca,,en,65.92.159.87,bluebeard77@sympatico.ca,15475594,000000125036944,5,5,,5
363040,13-MAY-12,12-MAY-12,Hanen,,fr,174.92.164.207,pcontant@sympatico.ca,15516769,000000125159218,4,4,Peut-être re-programmer mon courriel Bell.,5
363041,13-MAY-12,12-MAY-12,Jeannette,,en,50.101.76.228,rbayes@sympatico.ca,15517147,000000125162075,,1,Called about BILLING could not get answer?,2
363042,13-MAY-12,12-MAY-12,Naveen,,en,70.52.221.137,spausner@bell.net,15518009,000000125155556,4,4,"Although Naveen spoke very good English, both my husband and I had difficulty understanding his speech because of the accent. He was very polite when we asked him to repeat himself. He also explained things simply when we didn't understand the technical terms. Although he was able to connect us to the internet, it only lasted a short while. Fortunately he arranged for a technician to follow up who solved our difficulties the next day. We are both pleased with the service. Thank you.",5
363043,13-MAY-12,12-MAY-12,G Benj,,en,174.89.59.92,golis@sympatico.ca,15513725,000000125160660,5,3,,4
363044,13-MAY-12,12-MAY-12,Priyanka,,en,70.49.164.222,prospectors@sympatico.ca,15516986,000000125157329,1,1,they were not able to connect and make ope3rational my dial uip  system,1
363045,13-MAY-12,12-MAY-12,Ronald,,en,74.15.240.15,jdcarruthers@bell.net,15514321,000000125160835,5,5,It was great to be able to speak with someone whose first language is English.  It is sometimes hard to understand and follow what is being said as was the case the first time we called about this issue 2 days previous.  However this last time we were 100% satisfied and the issue was completely resolved.,4
363046,13-MAY-12,12-MAY-12,Stephen,,en,74.15.100.146,urfrasso@sympatico.ca,15518535,000000125155793,3,3,,4
363047,13-MAY-12,12-MAY-12,Richard,,en,65.92.175.85,spectre77@sympatico.ca,15518011,000000125157696,5,5,,5
363048,13-MAY-12,12-MAY-12,Srinivas,,en,50.101.70.214,ros.mack@sympatico.ca,15517425,000000125157836,5,5,nothing,5
363049,13-MAY-12,12-MAY-12,Phillip-Michael,,fr,67.70.112.55,gagb@sympatico.ca,15513481,000000125163097,4,5,Problème de compréhension avec le premier  conseiller consulte ,4
363050,13-MAY-12,11-MAY-12,Makram,,fr,174.91.204.142,rhudon1@sympatico.ca,15508783,000000125150041,5,5,,4
363051,13-MAY-12,26-APR-12,Sara,,en,64.231.215.59,michelle.richards@sympatico.ca,15412866,000000124836002,3,3,"Nothing against the customer care representative, just not happy with the changes to the billing. ",3
363052,13-MAY-12,11-MAY-12,Milo,,en,174.95.91.10,gottfried.wirth011@sympatico.ca,15504067,000000125142981,3,2,Improve my service to a great consistent offering. I have high speed but it feels like dial up and it is often down!,1
363053,13-MAY-12,11-MAY-12,Carlos,,en,68.171.231.22,jimfoggia@sympatico.ca,15505093,000000125140551,3,2,Fix wifi problem,2
363054,13-MAY-12,12-MAY-12,Romeo,,en,174.95.48.236,rn.simpson@sympatico.ca,15517329,000000125159843,4,2,"THere was some uncertainty about my problem which was not the fault of the technician. he was most obliging but we had had a powewr failer (short hit) and even though we have a surge protector lost our Internet connection.     After trying several things the tehnicin offered to send a new power cord. Unexpectedly today, all the lights on the modem were on and when I booted up everything was working. So... what was missed either by what I reported or from the technician's expereince. he tried a number of different things so it was not lack of trying on his part.",5
363055,13-MAY-12,12-MAY-12,Salvador,,en,184.147.117.103,wdulyea@bell.net,15518697,000000125164362,5,5,,5
363056,13-MAY-12,12-MAY-12,Romeo,,en,65.95.21.126,jptkmwc@sympatico.ca,15514729,000000125157847,4,5,nothing,5
363057,14-MAY-12,12-MAY-12,Maria,,en,65.95.33.11,lilianka@sympatico.ca,15515315,000000125166938,4,4,"she was patient & tried hard to resolve the problem......together we figured it out~~~~~~~)
",5
363058,14-MAY-12,12-MAY-12,Gloria,,en,65.95.203.167,jledoux@sympatico.ca,15514505,000000125167727,5,5,Nothing to improve.,5
363059,14-MAY-12,11-MAY-12,Khalil,,fr,76.65.164.217,jean-claude.chicoine@sympatico.ca,15504883,000000125138226,4,2,"vente de service fibre internet en 2010 mais on peut me dedommager seulement pour la valeur  d un an au lieu de deux ans que j avais payé et ce n etait pas mon premier appel a ce sujet qui n avait jamais ete corrigé.
pour un autre sujet le service a la clientele manque d information lorsqu i il reponde au client car souvent nous n avons pas la meme reponse a nos questions.",3
363060,14-MAY-12,11-MAY-12,Naoufel,,fr,76.65.164.217,jean-claude.chicoine@sympatico.ca,15504885,000000125137690,5,4,mauvais departement et elle m a tranfere a la bonne personne,4
363061,14-MAY-12,13-MAY-12,Adalberto,,en,74.14.35.88,joachimandwendy@sympatico.ca,15521881,000000125179255,4,4,,4
363062,14-MAY-12,13-MAY-12,Naoufel,,en,67.68.193.26,jroadley36@sympatico.ca,15522003,000000125179628,5,4,"not taking the call if you finish at 10 oclock, the bell representative flush the client ??? we appreciate the next one, scuse my english i am a french canadian........",4
363063,14-MAY-12,13-MAY-12,Naveen,,en,76.68.21.222,betty.nemerson@sympatico.ca,15519633,000000125169423,5,5,,5
363064,14-MAY-12,13-MAY-12,Klai,,fr,74.12.61.2,georgespaquet@sympatico.ca,15521043,000000125170657,5,5,"Tout a été parfait. Ce Monsieur a été impeccable aux niveaux de la communication, de l'information et de la résolution du problème que je lui ai signalé.  ",5
363065,14-MAY-12,13-MAY-12,Arush,,en,70.29.121.148,olegault@sympatico.ca,15523433,000000125174478,5,5,"Ashea resolved my issue within minutes, was great! keep up the great work!",5
363066,15-MAY-12,14-MAY-12,Jeannette,,en,70.31.72.220,farirayijm@sympatico.ca,15529255,000000125185714,5,5,,5
363067,15-MAY-12,04-MAY-12,Suresh kumar,,en,184.146.66.6,kilewis@sympatico.ca,15460734,000000125005656,1,1,,1
363068,16-MAY-12,11-MAY-12,Oscar,,en,70.29.129.48,sandyviau@bell.net,15509383,000000125136605,4,4,well it took being past around as usual to many people but it did get resolved,4
363069,16-MAY-12,14-MAY-12,Chad,,en,76.68.138.127,jpotash@sympatico.ca,15531633,000000125191033,5,5,,5
363070,16-MAY-12,14-MAY-12,Ben Rejab,,fr,184.145.179.203,manonfortin1@sympatico.ca,15533151,000000125180732,5,4,Le technicien qui est venu faire l'installation du nouveau récepteur de haute définition a fait l'activation par contre après deux heures j'ai dû vous rappeler car il nous manquait plusieurs postes de télévision.  Ce qui aurait pu être fait c'est une vérification après l'activation pour s'assurer que tous les postes étaient disponbiels.,5
363071,16-MAY-12,13-MAY-12,Denys,,en,70.26.20.203,rlefebvre08@sympatico.ca,15523937,000000125171510,5,5,,5
363567,14-MAY-12,11-MAY-12,Aymen,,fr,67.70.84.127,pj4k@sympatico.ca,15508371,000000125141342,4,4,"non, car tout a été répondu assez rapidement.
merci encore

Pierre Beauchamp",5
363568,14-MAY-12,07-MAY-12,Ahmed,,fr,67.68.30.222,algamar@sympatico.ca,15481754,000000125053688,5,5,Tout est correct,5
363569,14-MAY-12,13-MAY-12,Wynbert,,en,70.50.65.24,margaret.nuppola@sympatico.ca,15522735,000000125170965,5,5,ANSWER MY INITIAL CONTACT CALL SOONER!,4
363570,14-MAY-12,13-MAY-12,Jean-Gardy,,en,69.156.30.228,chongp@sympatico.ca,15520061,000000125175887,4,4,,4
363571,14-MAY-12,12-MAY-12,Rahul,,en,184.147.123.25,steven.spence@sympatico.ca,15518099,000000125164011,3,3,"Tell me right away there was an outage instead of making me reboot, unplug replug, wait, etc.",2
363572,14-MAY-12,13-MAY-12,Salvador,,en,70.26.36.110,robert.gordon5@sympatico.ca,15523969,000000125175109,2,1,"Provide service in 
English from a Canadian site by someone who speaks English. ",2
363573,14-MAY-12,13-MAY-12,Brahim,,fr,69.156.64.145,labrecque.daniel@sympatico.ca,15522313,000000125175703,5,5,Rien,5
363574,15-MAY-12,13-MAY-12,Oscar,,en,70.27.23.222,archervieira@sympatico.ca,15519429,000000125173700,4,5,nothing really,5
363575,15-MAY-12,14-MAY-12,Irving,,en,64.228.153.45,trudy.molke@sympatico.ca,15537681,000000125182344,5,5,nothing,5
363576,15-MAY-12,14-MAY-12,Kanchumarthi,,en,67.71.127.197,donrobertalondon@sympatico.ca,15528651,000000125182597,5,5,"My experience with Mr.Kanchumarthi was  positive, and I can't think of anything to improve on positive at this time. Thank you.",5
363577,15-MAY-12,14-MAY-12,Marina,,en,184.147.225.24,nmctaggart@sympatico.ca,15534561,000000125200005,5,5,Have a REAL person answer the ORIGINAL call,5
363578,15-MAY-12,14-MAY-12,Naoufel,,fr,69.156.73.43,l.ruest1@sympatico.ca,15532237,000000125183248,5,5,,5
363579,15-MAY-12,14-MAY-12,Afef,,fr,70.48.18.204,francine.gauthier01@sympatico.ca,15529407,000000125188849,5,3,Votre site web est plutôt mélangeant c'est beaucoup plus simple de vive voix (téléphone). Ça irait mieux si un seul et même représentant pouvait suivre le dossier en entier. C'est difficile de tout recommencer à expliquer avec une autre personne.  ,5
363580,15-MAY-12,14-MAY-12,Jeannette,,en,70.29.61.235,levit@sympatico.ca,15532505,000000125198620,2,,"Seemed to be a language barrier and person was perhaps a new trainee??
I hung up and redialed so I could be redirected to a different service provider.",
363581,15-MAY-12,11-MAY-12,Lobna,,fr,70.53.135.167,vila.rita@sympatico.ca,15510699,000000125140872,4,4,le technicien va passer et après on verra,5
363582,15-MAY-12,13-MAY-12,Preety,,en,174.93.43.149,jmbirchall@bell.net,15521869,000000125178362,5,5,Takes too long to reach agent. Had to wait 15 minutes to reach live person. Far too many options on automated system.,4
363583,15-MAY-12,14-MAY-12,Mir,,en,74.12.147.144,ardez@sympatico.ca,15526143,000000125180282,1,1,solved the problem,1
363584,15-MAY-12,14-MAY-12,Joseph,,en,67.71.64.13,john_helmer@sympatico.ca,15531485,000000125192452,4,4,,5
363585,15-MAY-12,07-MAY-12,Jose,,en,70.48.56.249,louise506@sympatico.ca,15488782,000000125062078,4,1,"spoke with representative for 30 minutes but was not successful in resolving my problem; he was very patient as I have difficulties with computers; suggested I bring my computer to have it looked at. I brought it to Staples and my computer worked in the store; there, I did have a connection to internet. I called Bell back and Frank (Bell) managed to get my internet going.",5
363586,15-MAY-12,14-MAY-12,Evangeline,,en,173.238.103.178,brenboese@sympatico.ca,15526875,000000125198015,1,1,I am cancelling my bell services but because my husbands initial is on the bill you won't talk to me in regard to cancelling.  I have paid this bell bill for the last 25 years but I can't cancel my own phone bill because my husband is on vacation and not here to say yes or no.  I have had enough of the run around any time we try to do anything with or through bell.,1
363587,15-MAY-12,14-MAY-12,Yao,,en,174.89.131.147,rewjr@sympatico.ca,15535607,000000125193085,5,5,N/A,5
363588,15-MAY-12,14-MAY-12,Edward,,en,69.158.184.5,tom.payne@sympatico.ca,15537565,000000125203856,5,5,,5
363589,15-MAY-12,14-MAY-12,Samy,,fr,65.92.254.120,aline08@sympatico.ca,15525805,000000125190260,5,5,"Le techniien a été très compétent.
Merci",5
363590,15-MAY-12,12-MAY-12,Andrea,,en,174.88.8.245,brumby.fortier@sympatico.ca,15512073,000000125157419,2,2,This was a 2nd call after being cut off while on hold.  Not Impressed. ,2
363591,15-MAY-12,14-MAY-12,Leslie,,en,64.229.178.189,eye.minds@sympatico.ca,15529193,000000125195686,5,5,nothing,5
363592,15-MAY-12,14-MAY-12,Omar,,en,174.95.153.3,tomdyer@sympatico.ca,15537575,000000125194477,3,4,I have no idea why MSN froze my account. This would have been interesting to discover why. That should have been explained better. I was lucky that I was able to find my cell phone or it would have taken 3 days to fix the problem. A positive comment was that I talked to someone in Canada and not India.,3
363593,15-MAY-12,14-MAY-12,Mohamed,,en,65.93.55.80,robert.m.morgan@bell.net,15535797,000000125189221,4,,Provide a definitive answer that the transfer of service to my new address would be operational,4
363594,15-MAY-12,12-MAY-12,Mohamed Nidhal,,fr,174.92.220.5,pdeschamps27@sympatico.ca,15516777,000000125160364,5,4,,5
363595,15-MAY-12,14-MAY-12,Pamela E,,en,50.101.158.132,shirley.archer@sympatico.ca,15536599,000000125192972,5,5,Everything was great.  No need for changes with Pamela.,4
363596,15-MAY-12,11-MAY-12,Hajer,,fr,184.144.227.236,nicoledes@bell.net,15507749,000000125143723,5,4,un cours de base ,3
363597,15-MAY-12,14-MAY-12,Houcem,,fr,174.93.238.133,yoguimed@sympatico.ca,15538289,000000125193971,4,4,,4
363598,15-MAY-12,11-MAY-12,Cristian,,en,184.144.2.49,mbotsford06@sympatico.ca,15507069,000000125137959,4,4,further explanation of sound interference which was resolved later,4
363599,15-MAY-12,14-MAY-12,Antonette,,en,74.14.37.197,Jul_Renee@bell.net,15525259,000000125200699,3,4,Not bein on hold for so long! ,1
363600,15-MAY-12,13-MAY-12,Hector,,en,76.70.45.170,hansweber@sympatico.ca,15521291,000000125172671,5,5,the gentleman was extremely helpful and patient. Doing all this from memory is remarkable. He deserves a raise,5
363601,15-MAY-12,14-MAY-12,William,,en,70.51.155.198,sjcolwill@sympatico.ca,15536689,000000125201803,5,5,Very satisfied with the help.,4
363602,15-MAY-12,14-MAY-12,Elvis Francisco,,en,70.26.147.193,upthehill@bell.net,15537741,000000125191019,5,5,no suggestions,5
363603,15-MAY-12,14-MAY-12,Eduardo,,en,65.93.35.108,g.galloway@sympatico.ca,15529511,000000125204594,4,4,Nothing this time.Generally your other surveys don't ask important questions that would better hold your feet to the fire.However your perfromance concerning internet has improved somewhat compared to earlier years I was with you when it was atrocious to non existent too often.,3
364072,20-JUN-12,20-JUN-12,,,en,184.151.61.231,,,,,,"Please review Work order M 3401489 of June 20, 2012.  Tech ID is B56089.  This service call was initiated as a result of my call to repair. I tried to tell the rep in Manilla that our tel. line had no dial tone and that we had just experienced a severe thunder and wind storm (Jun. 19) Our power was out, we had heard an odd ring on our line and then no dial tone.  I wanted this to be conveyed to local repair in case it was a widespread problem.  Shortly afterwards our dial tone came back.  The power was still out, and we heard emergency vehicles approaching our area.  I assumed that Bell had done whatever was necessary to restore service and so did not call repair again.  I want to ensure that there is no Diagnostic Maintenance Charge associated with this work order.  Please provide feedback on this as soon as you've reviewed.  My email is judith.rallis@sympatico.ca.  Thanks",
364073,21-JUN-12,21-JUN-12,,,fr,174.92.236.203,,,,5,5,"Rien, le conseiller Bell avec qui j'ai fait affaire a immédiatement été en mesure d'identifier le problème que j'avais et de me soumettre une solution. Très efficace et courtois.",5
364074,21-JUN-12,30-APR-12,Ann,,en,70.54.78.202,browne@bell.net,15440562,000000124902001,,1,"The BELL Customer Service Representative was very pleasant and tried to be very helpful.

However, there must be a glitch in the system as I subsequently received stuff meant for this other person who resides in Scarborough. 
Her name is Marisa Browne.
I believe I may have been given this e address in error and this other person is probably getting my e mail.
Life. ",4
364075,23-JUN-12,23-JUN-12,,,fr,174.94.125.156,,,,2,1,,1
364076,28-JUN-12,28-JUN-12,,,en,99.247.212.53,,,,1,1,"I am BEYOND frustranted with Bell. I use bell for personal and for business and I am not exagerating when I tell you that EVERY SINGLE time I call Bell I get hung up on, whether it be right at the beginning after going thru the computer agent and being transferred or after I get thru to an agent and they then put me on hold and hang up on me after a hold. I call back and tell the agent and get the same reply every time ""I am very sorry about that"". THIS IS A MAJOR PROBLEM AT BELL!!! This has reached the point that I absolutely have debated switching each and every time I have to call. Your clients time at work is VALUABLE and should not be taken lightly, for a phone company to have their employees or phone system hanging up on their clients whether on purpose or by accident is ABSOLUTELY UNACCEPTABLE! I can't imagine how many other customers are complaining of the same problem. I have spoken to numerous people with regards to this issue and they do agree and some have switched services for this matter alone. I highly recommend that an investigation into this issue be considered. ",1
364077,28-JUN-12,28-JUN-12,,,en,184.151.190.202,,,,1,1,"First, I called in 3 times bad no one was able to resolve my problem. Second, your agents do not listen or speak politely, they need to learn some finesse from virgin mobile customer service. Lastly, you need to listen to the problem and actually resolve it and now try to get them to pay more money for services they didiot ask for. 
3 year loyal customer and just singed a mobility and I have to say the by far mobility department is the most horrible one out of all 4 department.",1
364078,28-JUN-12,28-JUN-12,,,en,70.41.90.72,,,,5,5,Have not a clue very happy with it all,5
364079,28-JUN-12,18-APR-12,Gopinath,,en,65.95.224.211,wail@sympatico.ca,15334726,000000124644493,5,5,Lower cost.,4
364080,29-JUN-12,29-JUN-12,,,en,142.179.25.59,,,,1,1,"Be Truthful!  Several months ago I talked to a representative that put my tv account on hold - no charge!  Generally there is a 15. per month charge waived!  Now I have a bill!  I tried to resolve this and the disconnection woman put me on hold for over a half an hour?  What kind of service is this?  I should be putting this on face book!  Now I still have a bill and you staff hang me out to dry?

D. Reynolds",1
364081,29-JUN-12,29-JUN-12,,,en,67.215.135.48,,,,5,5,"Experience on our recent contact with Bell was completly satisfactory but trying to access the survey via the recent e-mail was very annoying in trying to make a connection.
 Had to try several times and still not sure we ended up with the site for the original survey on the e-mail.",5
364082,30-JUN-12,07-JUN-11,Bryan Alner,,en,216.138.194.54,lady2000@bell.net,12237915,000000117633535,5,5,,5
364083,03-JUL-12,03-JUL-12,,,en,99.252.225.115,,,,5,5,n/a,4
364084,07-JUL-12,12-MAY-12,Divya,,en,67.71.139.127,jaf18@sympatico.ca,15514211,000000125167585,1,1,"Don't say one thing and do something else.
That's not telling the truth.",1
364085,07-JUL-12,07-JUL-12,,,fr,216.46.34.67,,,,4,4,"Pour avoir déjà appeler le service à la clientèle et avoir de la difficulté à comprendre le représentant, cette fois-ci, ils étaient très faciles à comprendre. Merci pour l'amélioration.",4
364086,07-JUL-12,07-JUL-12,,,en,206.47.249.247,,,,5,5,,5
364087,08-JUL-12,06-MAY-12,John,,en,70.48.208.139,crystalsviolet@sympatico.ca,15476098,000000125038051,5,1,"wow, just look at the notes on my ccount since then with the same issue, I am about to cancel all my bell service (416-503-9114)  I think if someone were to read the notes on my account since this issue started back in april they would be appalled.  it has become a part time job just trying tyo get a modem in the mail and not be charged for internt and modem that isn't working.  Supposedly will get a call from a supervisor tmrw but I doubt that will ocur.  Have lost all faith in bell and couldn't be bothered to try and tell the details again.  I wonder if someone will actually read the notes on my account and see what a joke you've treated me as.  I was a loyal customer and now am about to go to rogers, i hate them, but you guys have become a candid camera episode now.  the last straw was getting disconnected 3 times today online and then when I call, I am told the modem is on its way...BY COURIER!  you have to be kidding right?  please someone just read the notes on my account since april and see what a complete hassle and waste of my time this has been.  I will be cancelling all bell services within the week.  sincerely, crystal samson, a very  very unhappy bell (about to be EX) customer",1
364088,09-JUL-12,14-OCT-08,Rahul,,en,65.93.41.33,bubbles59@sympatico.ca,4550956,000000092529497,5,5,Great,5
364089,10-JUL-12,27-APR-12,Casey,,en,174.93.28.93,keithpugsley@bell.net,15423274,000000124848970,1,1,,2
364090,10-JUL-12,25-APR-12,Alvaro,,en,184.148.136.168,golbazi@bell.net,15400944,000000124808926,1,1,,1
364091,10-JUL-12,20-NOV-08,Naseer,,en,174.95.253.111,terriann_w@sympatico.ca,4866519,000000093671023,5,5,,5
364092,12-JUL-12,12-JUL-12,,,en,96.55.205.46,,,,1,1,Listen!!,1
364093,15-JUL-12,15-APR-12,Sowmya,,en,65.95.210.219,jim.stainer@sympatico.ca,15289690,000000124582937,5,5,,5
364094,22-JUL-12,11-MAY-12,Donna,,en,174.94.42.31,ntellerd@bell.net,15507854,000000125139567,2,1,hook up a phone in a couple hours not weeks.,2
364095,14-MAY-12,13-MAY-12,Vijay,,en,184.147.124.226,kathy-ann.hudson@sympatico.ca,15522103,000000125176341,5,4,,5
362515,14-MAY-12,13-MAY-12,Julio,,en,70.29.60.118,p.reznick@sympatico.ca,15523471,000000125170963,5,5,"Nothing, Julio was knowledgeable, friendly and patient throughout the call.",5
362516,14-MAY-12,12-MAY-12,Stephen,,en,184.147.132.196,mert35@sympatico.ca,15515989,000000125163750,5,5,nothing...was well done!,5
362517,14-MAY-12,12-MAY-12,Abdul,,en,184.147.132.196,mert35@sympatico.ca,15515991,000000125165691,5,5,nothing...tech was great!,5
362518,14-MAY-12,11-MAY-12,Alex,,en,64.231.168.185,ify2000@sympatico.ca,15504519,000000125143850,4,4,Encourage staff to be more patient with customers and make themselves more clarely so one can understand what they say.,3
362519,14-MAY-12,12-MAY-12,Seifeddine,,fr,206.47.78.150,crrochat@sympatico.ca,15512583,000000125162563,5,5,,5
362520,14-MAY-12,12-MAY-12,Harathi,,en,76.66.165.153,beverly.rosenberg@sympatico.ca,15511905,000000125159774,5,5,"I have difficulty understanding why I stopped receiving e-mails on both my iMac Computer and
 i-Pad. Everything was working properly and then the e-mails stopped coming.",4
362521,14-MAY-12,13-MAY-12,Estephania,,en,74.14.147.2,bob.morey@sympatico.ca,15519731,000000125171689,5,5,"I didn't find anything that would need to be done better. She was very polite and professional. When it comes to assisting customer's with computer issues, BELL is the top of my list. I have used their help a few times and within minutes we have the issue resolved. Thank You BELL and STAFF !!",5
362522,14-MAY-12,13-MAY-12,Khaoula,,fr,76.67.163.213,luc.loyer@bell.net,15522563,000000125178013,1,1,,1
362523,14-MAY-12,13-MAY-12,Med Ramzi,,fr,76.67.163.213,luc.loyer@bell.net,15522565,000000125169548,1,3,,1
362524,14-MAY-12,12-MAY-12,Ron,,en,74.14.234.41,vdoria@sympatico.ca,15518573,000000125166199,2,2,would love to explain in person my cell is 416-885-3619,2
362525,14-MAY-12,13-MAY-12,Nidhal,,fr,76.67.163.213,luc.loyer@bell.net,15522567,000000125178127,1,1,,1
362526,14-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,192.75.165.180,joclaudio@sympatico.ca,15521903,000000125175251,1,1,"Your call centre from India is totally useless. I've called and followed up calls 3x, and they are telling me all different things. 

A technician couldn't help me and he said he is going to activiate my issue to higher level, and a technician will come an fix the problem. Then Eva your call centre told me that you don't send tech. I told her when I had the same problem a couple of years ago, someone came to fix the problem. She said, you don't have any records. It's complete lie. 

I am terribly disappointed. There's no word to describe my disgust!",1
362527,14-MAY-12,13-MAY-12,Djamila,,en,64.228.138.77,kenmcc1@bell.net,15522167,000000125173637,1,1,"I called for internet service lost to my desktop and spent 3 hours on the phone with your service technicians,and still have no service to my desktop computer . I have wirless to my laptop but no service to my desktop!!!!!!!!!!!!!!!
",1
362528,14-MAY-12,13-MAY-12,Fatma,,fr,70.49.64.207,gillesdore@sympatico.ca,15521085,000000125175761,5,5,,5
362529,14-MAY-12,13-MAY-12,Crystal,,en,76.69.113.120,pfigurniak@sympatico.ca,15523601,000000125176084,4,3,,3
362530,14-MAY-12,13-MAY-12,Nischal,,en,76.65.144.217,kathleen_sobol@sympatico.ca,15522099,000000125171203,5,5,I did not find anything to change.,5
362531,15-MAY-12,14-MAY-12,Mahender,,en,74.12.60.230,a.bhaumik@sympatico.ca,15525419,000000125191737,5,5,,5
362532,16-MAY-12,04-MAY-12,Visakan,,en,74.12.148.40,pp4@sympatico.ca,15463846,000000125001157,1,1,Find some people who can make decisions or delegate more authority to them when they are trained. I was bounced around to 3 different people and finally I was told a wireless modem would be shipped to me on Monday the 7th of May and I could expect to receive it around the 9th.I have yet to receive it. This is only one issue. I have had other difficulties also.,2
362533,16-MAY-12,14-MAY-12,Latisha,,en,70.27.193.247,rb_gervais@sympatico.ca,15535493,000000125188629,5,4,"It has nothing to do with Latisha who quickly & cheerfully helped me out.  I had started with customer service on the Bell site.  It took forever, was frustrating, & that was before I accidentally hit the off button on my power bar with my toe, losing the whole thing which was finally getting somewhere!  From now on I will simply pick up the phone.  It is a lot faster & more efficient.",3
362534,16-MAY-12,04-MAY-12,Edgardo,,en,74.12.148.40,pp4@sympatico.ca,15463848,000000124996989,4,3,"I was unable to get an internet connection. Edgardo worked with me for some time and eventually the connection was made. Unfortunately, a few days later when I tried to Print a copy of an e-mail it would not do so. I don't know if there was something Edgardo did that resulted in my printer not printing, but I suspect it had some impact.I will know better when my son visits me this weekend. ",4
362535,16-MAY-12,11-MAY-12,Denise,,en,216.183.152.36,w.buckley@sympatico.ca,15510747,000000125143522,5,5,,5
362536,16-MAY-12,12-MAY-12,Lotfi,,fr,64.229.103.53,martinhamel@bell.net,15515793,000000125167163,1,1,"livrer la marchandise pour l,esquel je paie !",1
362537,16-MAY-12,14-MAY-12,Wynbert,,en,174.88.15.217,dbrown85@bell.net,15528269,000000125180701,4,4,Answer the phone faster,4
362538,16-MAY-12,14-MAY-12,Diego,,en,174.93.161.188,toh@sympatico.ca,15537553,000000125194917,2,1,b,4
362539,16-MAY-12,14-MAY-12,Benjamin,,en,174.93.161.188,toh@sympatico.ca,15537555,000000125195555,5,5,,5
362540,16-MAY-12,14-MAY-12,Aqeel,,en,76.65.17.198,jsdunham@sympatico.ca,15531677,000000125202859,3,1,"Our internet is still slow. I just checked it again and it is 4.30 for download speed and .71 for upload. It is amazing how when I have the person on the phone they can speed it up. A day later it is slow again. Will be looking for a new provider, as Bell can't seem to stick to their word. I have been with Bell for years and I don't understand why problems can't be dealt with honestly. Also, your rates for home phone, internet and satellite are just too high. There are much lower products out there. I used to want to stay because of the service, but that is no longer your trump card.
Susan Dunham",2
362541,16-MAY-12,13-MAY-12,Kat,,en,70.31.38.153,scott.conners@sympatico.ca,15524239,000000125175609,4,3,"I would prefer less ""sales-pitching"" and more real, direct answers. I realize that Bell is a business but, as a long-standing customer, I would rather the straight deal than the sales deal.",
362542,16-MAY-12,12-MAY-12,Eric,,en,174.88.8.204,oducado@sympatico.ca,15516557,000000125158611,5,5,It was great experience.  Eric was so patient with me and I highly appreciate this.  He is so customer oriented.  I could not mask for more.,5
362543,16-MAY-12,14-MAY-12,Roy,,en,174.93.91.165,hillishome@sympatico.ca,15530353,000000125195304,5,5,,5
362544,16-MAY-12,14-MAY-12,Sonia,,en,70.49.83.28,gerweb@sympatico.ca,15529775,000000125181308,4,4,Better understand / explain the issue around transferring my existing sympatico e-mail acct to my new telephone number.,4
362545,16-MAY-12,13-MAY-12,Nikitha,,en,70.50.43.153,jeanhall@sympatico.ca,15521703,000000125171109,3,3,Calls take too long. I spent a lot of time waiting for the representative. ,2
363072,16-MAY-12,13-MAY-12,Isabelle,,fr,50.100.132.52,jacques.guevremont@sympatico.ca,15521549,000000125175629,5,5,,5
363073,16-MAY-12,14-MAY-12,Mohammed,,en,70.53.102.157,techspec.blackie@sympatico.ca,15537313,000000125203360,5,5,Absolutely nothing.,5
363074,16-MAY-12,14-MAY-12,Joy,,en,76.67.19.173,robert.boag@sympatico.ca,15535783,000000125197572,3,2,,3
363075,16-MAY-12,13-MAY-12,Ruth,,en,76.71.52.169,g.lemare@sympatico.ca,15520955,000000125173298,5,5,Nothing,5
363076,16-MAY-12,14-MAY-12,Valerie,,fr,184.144.207.70,angelo.l@sympatico.ca,15525999,000000125191062,4,4,rien,4
363077,16-MAY-12,14-MAY-12,Jihene,,fr,174.92.163.180,gariepy_3@sympatico.ca,15529609,000000125188361,5,5,"Très bon service, aucune attente en ligne. Votre représentant Jihene très compréhensible avec moi, car je n'ai pas beaucoup d'expérience sur les ordinateurs.",5
363078,16-MAY-12,14-MAY-12,Jyotsna,,en,50.101.224.172,fenten@sympatico.ca,15529293,000000125195759,1,1,"My first conceern was settled regarding a long distance plan for the cottage phone.  Then when I wanted my internet re-connected at my cottage which should have been a no brainer, it took 4 people an an hour holding to get things resolved",2
363079,16-MAY-12,12-MAY-12,Duncan,,en,50.101.40.79,hoadleysmith@sympatico.ca,15513975,000000125161770,5,3,"he tried very hard, and was able to get mee back on the internet, however the next time I started my com;puter the same thing happened again.    As of May 14th the problem was solved with a service man named Scott who came here and fixed the continuing problem.
",5
363080,16-MAY-12,14-MAY-12,Jean-Gardy,,en,65.93.47.29,pottermd@bell.net,15535229,000000125187101,1,1,,1
363081,16-MAY-12,14-MAY-12,Nabil,,fr,76.69.220.159,astronef@sympatico.ca,15526223,000000125199664,5,5,,5
363082,16-MAY-12,13-MAY-12,Erick,,en,70.31.10.29,cynthialalla@bell.net,15520225,000000125177189,5,5,,5
363083,16-MAY-12,14-MAY-12,France,,en,67.68.60.111,margaret.wallace054@sympatico.ca,15533263,000000125194960,5,5,,5
363084,16-MAY-12,11-MAY-12,Sondes,,fr,69.156.161.208,marieLefebvre@sympatico.ca,15506823,000000125137075,5,5," Votre employe atait tres tres gentille et m a donner de l'assistance comme jamais.
Un gros merci a elle",5
363085,16-MAY-12,13-MAY-12,Silvia,,en,70.50.181.182,jbyers@sympatico.ca,15521661,000000125170882,2,1,,3
363086,16-MAY-12,13-MAY-12,Karthika,,en,64.231.136.174,ajneale@sympatico.ca,15519171,000000125179356,3,2,"I have lost my internet so many times i have lost count.
You could compensate me?",2
363087,16-MAY-12,14-MAY-12,Matthew,,en,76.68.233.51,doug_murphy6@sympatico.ca,15528689,000000125199651,3,1,speed up the service from one department to another,3
363088,16-MAY-12,14-MAY-12,Tabetha,,en,174.92.159.23,jocon@bell.net,15531407,000000125181862,4,4,lessen the menu option the phone.,5
363089,16-MAY-12,14-MAY-12,Adalberto,,en,74.198.9.172,harold-kim@sympatico.ca,15530221,000000125204307,1,1,Put your products into your stores for fast pickup instead of having to wait for days for it to come.ROGERS DOES THAT!,2
363090,16-MAY-12,14-MAY-12,Yousri,,fr,65.94.208.34,savoie_serge@bell.net,15536307,000000125199414,5,5,,5
363091,16-MAY-12,14-MAY-12,Suresh,,en,76.69.55.150,joesport@bell.net,15531435,000000125201729,5,5,speak a bit louder in the phone,5
363092,16-MAY-12,11-MAY-12,Rohith,,en,76.67.117.126,dmcguigan@bell.net,15502909,000000125145311,4,5,Nothing,4
363093,16-MAY-12,12-MAY-12,Chad,,en,65.92.242.91,rosalia.vaccaro@sympatico.ca,15517427,000000125163191,5,4,,4
363094,16-MAY-12,13-MAY-12,Myriam,,fr,50.100.134.12,chantale_serge@sympatico.ca,15520025,000000125169660,4,2,"la personne m'a dit qu'elle étais pour m'envoyer un modem, mais j'ai seulement reçu le fils pour le branchement électrique, alors rien n'a changer, l'internet coupe toujours",
363095,16-MAY-12,14-MAY-12,Preety,,en,76.70.111.234,MARJ_BILL@bell.net,15525291,000000125203033,4,5,nothing more required,5
363096,16-MAY-12,14-MAY-12,Houssemeddine,,fr,76.69.176.68,lpepin@sympatico.ca,15532833,000000125183888,5,4,,4
363097,16-MAY-12,14-MAY-12,Melinda,,en,70.24.24.120,linn.maher@sympatico.ca,15532627,000000125182414,5,5,I shouldn't have had the problem in the first place.,4
363098,16-MAY-12,12-MAY-12,Ricardo,,en,70.48.165.64,gouliquerab@sympatico.ca,15513735,000000125168712,5,5,,5
363099,16-MAY-12,11-MAY-12,Hussain,,en,70.53.45.192,miathomas@sympatico.ca,15507223,000000125146105,4,4,,4
363100,16-MAY-12,12-MAY-12,Cristobal,,en,74.15.2.169,m.milicevic@sympatico.ca,15515533,000000125161828,4,4,,4
363101,16-MAY-12,05-MAY-12,Anusha,,en,65.92.133.139,nhaziza@sympatico.ca,15472378,000000125021696,5,5,Nothing,4
363102,17-MAY-12,14-MAY-12,David,,en,64.231.181.222,mike_liddle@sympatico.ca,15533941,000000125186796,5,5,Everything is great with Bell at this time. Keep up the good work!,5
363103,17-MAY-12,14-MAY-12,Jose,,en,174.95.65.240,connie.speir@sympatico.ca,15527773,000000125194699,5,5,"Quick, effecient, polite without being obsequeous, very helpful.  ",5
363104,17-MAY-12,14-MAY-12,Abderrahmen,,fr,70.26.200.11,ggendron29@sympatico.ca,15529791,000000125195660,5,5,,4
363105,17-MAY-12,14-MAY-12,Ravi,,en,129.42.208.183,randy.westman@sympatico.ca,15535437,000000125200792,4,4,"Since my internet service was disrupted for 2-3 days by a failure of Bell-supplied hardware in my home, you could have offered a credit to my account to compensate me for those days of lost service.",4
363106,17-MAY-12,11-MAY-12,Djouaihia,,fr,65.93.15.244,louison.b@sympatico.ca,15506429,000000125138961,4,4,Très bin comme ça pour moi!,5
363107,17-MAY-12,14-MAY-12,Walid,,fr,70.51.31.49,edco@bell.net,15528917,000000125184830,1,1,Changer d'employé.,2
363108,17-MAY-12,14-MAY-12,Kais,,fr,76.71.178.165,huguette.stpierre@bell.net,15530447,000000125184491,2,2,,3
363109,13-MAY-12,12-MAY-12,Ayesha,,en,76.69.26.25,bill.mackenzie3@sympatico.ca,15511941,000000125164889,5,5,I was totally happy!,5
363110,13-MAY-12,12-MAY-12,Ahmed,,fr,184.145.157.202,m.brouw@sympatico.ca,15515517,000000125159687,3,1,Vérifier avec moi si le problème s'est résolu car j'ai encore des problèmes à l'ouverture de la session pour mon compte Bell. J'ai du appeler un agent pour clavarder et ça n'a pas fonctionne non plus. Il y a un blocage dans votre système. Ça m'a pris beaucoup de mon temps hier.,
363111,13-MAY-12,12-MAY-12,Stephane,,en,64.231.7.238,amclem@bell.net,15511495,000000125167506,4,,"Everything was done right, I just have to wait for the technician to resolved the issue at my house.",4
363112,13-MAY-12,12-MAY-12,William,,en,174.88.10.74,robanderika@sympatico.ca,15517339,000000125164903,1,1,I was put on hold while the service agent checked if there was a service outage in my area. After leaving my on hold for 20 mintues with out coming back to let me know what was happening I hung up as I had some where to be. It's unacceptable to leave someone on hold for that long. ,2
363113,13-MAY-12,12-MAY-12,Yasmin,,en,76.69.19.82,sbaird@sympatico.ca,15517691,000000125157560,5,5,"Perhaps better explain why I was locked out of Hotmail, and if this usage of Hotmail is a good way to receive my emails.  As for the lost ""sent"" email, how do I find it again.",5
363604,20-MAY-12,07-MAY-12,Robert,,en,70.29.127.57,mg.rogers@sympatico.ca,15489704,000000125060657,1,1,You could have techs on that are able to understand and do what they say. I was to receive a new adapter and on calling back over a week later found that it was not in fact sent. Also I found out he didn't understand the mode of delivery. Told me someone had to be home to accept delivery so I gave my work address and then found out it would be mailed by Canada Post anyway. but that was a mute point because he never sent the item.,1
363605,20-MAY-12,13-MAY-12,Rudys,,en,64.228.145.224,jesoans@sympatico.ca,15521767,000000125172454,4,3,IMPROVE THE LATEST FIBE SERVICE. I AM HAVING MORE PROBLEMS WITH THE FIBE THAN I HAD BEFORE ITS INTRODUCTION,3
363606,20-MAY-12,14-MAY-12,Michelle,,en,70.51.27.215,joseph.normandin@bell.net,15531571,000000125191927,4,5,,5
363607,20-MAY-12,20-MAY-12,,,fr,174.94.95.167,,,,5,5,Tout était excellent. ,4
363608,20-MAY-12,05-MAY-12,Rajni,,en,174.93.213.205,bobbymcgee@bell.net,15468012,000000125021085,3,1,"Why has my internet speed drop from 16 to 6.9 again. What is going on. I don't time to stay on the phone for 20 minutes to resolve this issue. I am told each time that it is resolved when it happens again. I am paying for a service I am not receiving. Can this problem be fixed? may 20th, time 19:09 speed 6.9. Am I going back to videotron?
This is a weekly occurance. check my file.
",1
363609,20-MAY-12,13-MAY-12,Isabelle,,fr,70.49.115.161,huguette.clement@sympatico.ca,15521415,000000125174857,5,5,"j'ai eu réponse à mon problème et j'en suis très satisfaite, la personne était très gentille.",5
363610,20-MAY-12,14-MAY-12,Rashika,,en,69.159.67.32,algrant98@sympatico.ca,15525783,000000125195713,5,4,,4
363611,21-MAY-12,12-MAY-12,Mansouri,,fr,69.157.159.28,larivigu@sympatico.ca,15515187,000000125158816,5,5,,5
363612,21-MAY-12,14-MAY-12,Andrea,,en,65.92.114.84,danrivet@sympatico.ca,15528093,000000125201528,5,5,Nothing. The person was very knowledgeable and assisted me with a number of issues with politeness and expertise. Excellent experience.,5
363613,21-MAY-12,11-MAY-12,Houda,,fr,74.15.214.123,misterbassman@bell.net,15507375,000000125138811,5,5,ne pas nous faire répéter toutes mes informations,3
363614,21-MAY-12,07-MAY-12,Marco,,en,174.88.48.222,carol.mcguffie@sympatico.ca,15483174,000000125063363,5,5,,4
363615,21-MAY-12,13-MAY-12,Med Mehrez,,fr,65.94.4.218,pierrejette@sympatico.ca,15523635,000000125176405,5,5,,5
363616,21-MAY-12,05-MAY-12,Julio,,en,184.146.86.106,bookworm4life@sympatico.ca,15468020,000000125023949,2,1,permanently stop getting intermittent issues with the internet. We are STILL HAVING problems!,2
363617,21-MAY-12,12-MAY-12,Ferdaous,,fr,70.48.85.225,jean.marie.demers@bell.net,15514349,000000125158962,4,4,,5
363618,21-MAY-12,11-MAY-12,William,,en,174.95.45.26,marcelo.miceli1@sympatico.ca,15506747,000000125150788,5,5,,5
363619,21-MAY-12,24-APR-12,Moez,,fr,76.67.90.73,reneepayette@sympatico.ca,15393338,000000124771124,5,4,,5
363620,21-MAY-12,14-MAY-12,Vidya,,en,74.14.196.219,nekamo@sympatico.ca,15534421,000000125188089,1,1,"After trying repeated to call and register online for ebills unsuccessfully, I was told that someone would call at our home number at a specific time to help us and they never called. We then managed to register but now cannot access the ebill count we created and we are uncertain as to whether or not we are actually registered or not. The service was TERRIBLE and for senior citizens this is far too difficult and complicated to complete. We are not happy and looking into cancelling ALL of our Bell services next week!",1
363621,21-MAY-12,12-MAY-12,P Senthil,,en,174.92.13.86,jnbchihrin@bell.net,15514535,000000125156078,5,5,,5
363622,21-MAY-12,16-APR-12,William,,en,65.92.101.136,l___williams1@sympatico.ca,15301646,000000124613120,5,5,,5
363623,21-MAY-12,12-MAY-12,Srinivasan,,en,184.145.59.233,janicemcmaster@sympatico.ca,15514255,000000125161595,3,2,"It took 5 calls to get the correct diagnosis. After being told to disconnect my router because it was causing the problem, it turned that in fact it was the bell modem that was faulty. I require the internet in order to work from home, so this lengthy interuption of service was a great inconvenience to me. I now have the new modem and so far I am very pleased with the performance. I just wish that the original service people had realised what the problem was instead of blaming my router. It always seems to be hit or miss as to whether the service technician on the phone has the required expertise. On the final call the service technician pin pointed straight away what the problem was. I didn't get her name but I was very pleased with the help she provided and she obviously knew what she was talking about.",4
363624,21-MAY-12,01-MAY-12,Philip,,en,70.27.6.167,rosemary12@bell.net,15450036,000000124927273,5,5,,5
363625,22-MAY-12,13-MAY-12,Marina,,en,65.110.174.162,kelly.lozinski@sympatico.ca,15522147,000000125177849,5,5,"Marina #606 was fantastic.  I was so upset when I called because someone at your customer service centre disconnected my internet without telling me (all I know is his name; Willis).  He sent me a new modem and did not tell me he was going to disconnect my old modem immediately.  I had urgent work to do on my laptop so you can imagine how distraught I was to find out I had no internet connection.  I can't believe that Willis would do such a thing without realizing the consequences for his customer - horrible customer service.  I had already called Rogers and was going to switch companies - that's how furious I was.  If it wasn't for Marina, I would definitely be a Rogers customer right now.  She was so patient - stayed on the phone with me for over an hour and called me back when I accidently disconnected the phone line.  She was great.  I hope she gets some recognition for saving a customer from going to Rogers!",4
363626,22-MAY-12,14-MAY-12,Jose,,en,70.55.51.157,c.npeever@bell.net,15527051,000000125201397,5,5,,4
363627,22-MAY-12,14-MAY-12,Alejandro,,en,76.67.107.46,j_mcintosh@sympatico.ca,15530679,000000125197986,4,4,"The service went very well, therefore I'm not sure improvement is needed.",5
363628,22-MAY-12,14-MAY-12,Mohamed,,fr,67.68.6.87,jean-luc.garneau@sympatico.ca,15530983,000000125186547,3,4,Manque d'information concernant le forfait proposé,4
363629,22-MAY-12,14-MAY-12,Ajay,,en,174.91.208.161,carrie_lauzon@sympatico.ca,15527205,000000125202871,5,5,,5
363630,22-MAY-12,06-MAY-12,Zulfiquar,,en,207.112.90.77,maryann.cottone@sympatico.ca,15478698,000000125034879,5,5,,5
363631,22-MAY-12,26-APR-12,Gregory,,en,70.29.129.107,boyd_506@sympatico.ca,15406480,000000124828256,4,4,,5
363632,22-MAY-12,12-MAY-12,Olfa,,fr,174.92.181.197,michelauto8@sympatico.ca,15516041,000000125159665,5,5,"la seule chose que je peux vs dire, ça serait super de pouvoir parler à la meme personne quand on appelle",5
363633,22-MAY-12,07-MAY-12,Fatma,,fr,50.100.168.66,aadsq@sympatico.ca,15481464,000000125050509,5,5,Rien,5
363634,22-MAY-12,06-MAY-12,Khaoula,,fr,76.65.185.78,bokohumolango@sympatico.ca,15475640,000000125029701,5,4,,5
363635,22-MAY-12,06-MAY-12,Khaoula,,fr,76.65.185.78,bokohumolango@sympatico.ca,15475642,000000125029637,4,4,,5
364096,14-MAY-12,12-MAY-12,Naveed,,en,199.202.95.22,camaclela@sympatico.ca,15512141,000000125162120,3,1,verify the download speed before leaving,1
364097,14-MAY-12,13-MAY-12,David,,en,65.95.162.64,baylis@sympatico.ca,15519559,000000125179372,5,5,,5
364098,14-MAY-12,07-MAY-12,Maureen,,en,70.55.37.199,bette.r@sympatico.ca,15482558,000000125058888,1,1,"Maureen was good  it is your lack of consideration of your older customers
What's a browser??? what is an IPad???
Stop sending all these non octegenerian
statements, we are being forced beyond our comprehension just for the privilege of viewing our monthly  statement, will be putting my long- distance thro' my Telus cell & making new arrangements for my home use,this after supporting Bell for over 80 years

I certainly do not believe my feed back
will interest you one iota
",1
364099,14-MAY-12,13-MAY-12,Mounira,,fr,70.48.41.25,pierre.bourret2@sympatico.ca,15523627,000000125176076,4,4,parler directement à une personne plustot qu'a une robote,4
364100,14-MAY-12,12-MAY-12,Pamela,,en,174.93.81.25,cathyisnot@bell.net,15512229,000000125155915,1,1,"I was hung up on, I was upset about my service being down. Was told by her that it was working fine, yet I was UNABLE to get online. I didn't have a lot of time but DID do all the troubleshooting, she asked me to do and it still didn't' work. SHe proceeded to raise her voice. When i said Don't yell at me she slammed the phone down, and call was disconnected. This wasted my time as I had to call back. I am extremely unhappy with the service. I am one step away from going with Rogers service. ",1
364101,14-MAY-12,12-MAY-12,Jose,,en,69.158.13.54,schmittg@sympatico.ca,15517713,000000125164529,1,1,"send me a modem as requested without discussion since I've been down this path quite a few times already
+ teach your reps to check previous contacts might be a good idea ...",1
364102,14-MAY-12,13-MAY-12,Aloysious,,en,76.70.104.68,sonlar@sympatico.ca,15524426,000000125169705,5,5,Can't think of anything which would enhanced the service,5
364103,14-MAY-12,13-MAY-12,Anusha,,en,70.52.179.237,ken.hershenfield@sympatico.ca,15522155,000000125170898,5,5,nothing,5
364104,14-MAY-12,12-MAY-12,Djouaihia,,fr,76.69.180.242,francoispaquet@sympatico.ca,15513391,000000125156857,5,5,"Cela a très bien été avec le préposé.  Il a été bien patient avec moi.
François Paquet",5
364105,14-MAY-12,13-MAY-12,Gerry,,en,74.12.43.21,sherry.schell@sympatico.ca,15524343,000000125174414,5,5,,4
364106,14-MAY-12,13-MAY-12,Rahul,,en,184.147.21.20,e.fendley@sympatico.ca,15520605,000000125178755,2,3,"Not expect the ""control the computer"" from the support personnel.  I should not have to expect them to take control of my computer to solve a simple problem (especially since Bell will not assume responsibility of other problems).  Also, they need to speak a little better english.  Furthermore, it seems rediculous that I need to have a hotwire account in order to simply change my email password.  Banks don't even expect this.",2
364107,14-MAY-12,12-MAY-12,Nejla,,fr,174.94.68.119,edilma@sympatico.ca,15513099,000000125160791,4,4,,4
364108,14-MAY-12,13-MAY-12,Jyotsna,,en,76.67.127.157,jim.montogomery011@sympatico.ca,15521813,000000125178113,4,5,,4
364109,14-MAY-12,13-MAY-12,Oussama,,fr,70.30.204.17,jasminest-pierre@sympatico.ca,15521625,000000125177294,5,5,,5
364110,15-MAY-12,14-MAY-12,Hector,,en,67.71.2.104,maeparker@sympatico.ca,15533077,000000125197863,5,5,,5
364111,15-MAY-12,14-MAY-12,Luis,,en,174.95.141.15,john.hyland@sympatico.ca,15531465,000000125201923,5,5,Nothing,5
364112,15-MAY-12,14-MAY-12,Valerie,,fr,65.92.142.201,mariemd@sympatico.ca,15533331,000000125181404,4,3,,4
364113,15-MAY-12,14-MAY-12,Janani,,en,216.191.231.234,tammie.brown@sympatico.ca,15537243,000000125199154,1,1,have a customer support person who understands my issue.  when I called back later the person on the phone knew right away what the issue was - this person was useless that I talked to. ,1
364114,15-MAY-12,14-MAY-12,Elmer,,en,216.191.231.234,tammie.brown@sympatico.ca,15537245,000000125202072,4,3,,3
364115,15-MAY-12,14-MAY-12,Eric,,en,74.15.255.8,bill.neddow@sympatico.ca,15526613,000000125198822,5,5,Nothing.  Your representative was very efficient and courteous.,5
364116,15-MAY-12,14-MAY-12,Ramzi,,en,67.70.106.215,cgauthier_4@sympatico.ca,15527371,000000125195226,4,4,My inquirery went well and I have had a satisfactory result.Ty,4
364117,15-MAY-12,14-MAY-12,Samson,,en,184.147.180.107,b.crane@sympatico.ca,15526297,000000125192988,5,5,,5
364118,15-MAY-12,14-MAY-12,Latregan,,fr,174.95.225.11,gspinc@sympatico.ca,15530073,000000125197514,5,5,Rien,5
364119,15-MAY-12,14-MAY-12,Juan,,en,70.52.103.161,noelhodge@sympatico.ca,15534573,000000125201691,5,5,,4
364120,15-MAY-12,14-MAY-12,Sudhakar,,en,69.158.172.135,bertrand_282@sympatico.ca,15526537,000000125202654,4,5,,4
364121,15-MAY-12,14-MAY-12,Tathiana,,en,64.231.47.203,pumpkin2@sympatico.ca,15535309,000000125196994,3,4,I wish the issue could have been resolved without having to give my cell phone number.,3
364122,15-MAY-12,14-MAY-12,Melissa,,en,76.65.47.172,subrahmanyam.venkatapathi@sympatico.ca,15537031,000000125193309,5,5,,5
364123,15-MAY-12,14-MAY-12,Silumula Swathi,,en,70.51.96.100,jack.hould_1@sympatico.ca,15530697,000000125200064,,,"Staff Technician Swathi is suppose to cantact me soon, as I would like a new E Mail change due to the fact that Jack is getting Spam Mail and Fishing Scam Mail.The issue is in pending, Swathi has yet to call for further notice. The issue is in pending at this Eastern Time Zone, t'illl further notice. Thank you.",5
364124,15-MAY-12,13-MAY-12,Tarek,,fr,184.144.139.236,carmenracicot@sympatico.ca,15519919,000000125172033,5,5,nothing,5
364125,15-MAY-12,14-MAY-12,Sushil,,en,99.237.139.65,xpressauto@bell.net,15538231,000000125188793,1,1,"its been 3 times i called and no result
",2
364126,15-MAY-12,14-MAY-12,Brendan,,en,70.53.100.199,hlbrand@sympatico.ca,15530371,000000125181406,5,5,"You go through so many ""Press this # and that # '' you feel like throwing the phone through the window.",5
364127,15-MAY-12,14-MAY-12,Jose,,en,76.69.132.171,norman.dundas@sympatico.ca,15534599,000000125183560,5,5,,5
364128,15-MAY-12,14-MAY-12,Luis,,en,70.24.106.162,ron.foster3@sympatico.ca,15535917,000000125191119,5,5,A little more information on how the partial bill was formulated,5
364129,15-MAY-12,14-MAY-12,Mohamed,,fr,70.29.216.180,gabrielle81@sympatico.ca,15529555,000000125184362,5,4,"  Je supprime mes corriels à deux places
  et la fameuse boîte se remplit pareil
  et m'apporte des problèmes de ¸
  réception .Que puis-je faire pour que 
  que celà cesse .Où est cette fameuse
  boîte ?Merci..Mohamed m'a dit que cela
  ne se reprodurait plus..est-ce
  possible .Merci de votre attention.
",4
364130,15-MAY-12,14-MAY-12,Carlos,,en,174.89.53.69,j.stamers@sympatico.ca,15530667,000000125204645,5,5,Carlos was extremely helpful and very polite. Carlos provided the best service anyone could ask for. He was prompt and resolved and explained all the issues competely.,5
364131,15-MAY-12,14-MAY-12,Farhana,,en,74.14.217.204,hovig.papazian@sympatico.ca,15530411,000000125201393,5,5,,5
364132,16-JUN-12,12-MAY-10,Anys,,en,76.69.87.217,rod4870@bell.net,8604612,000000108452283,4,4,,5
362546,16-MAY-12,13-MAY-12,Silvia,,en,70.50.43.153,jeanhall@sympatico.ca,15521705,000000125172736,3,4,I would like to not spend half the morning fixing my problem.,3
362547,16-MAY-12,14-MAY-12,Jorge Alberto,,en,69.157.61.223,wales99@bell.net,15537987,000000125181753,3,2,"It was a problem with trying to get connected to the assistance....anyway I was able to figure out the problem, it was that the computer had been turned OFF and the date was wrong, so once the date and time were changed it was fine.",4
362548,16-MAY-12,14-MAY-12,Aswathy,,en,70.49.23.216,gratcliffe@sympatico.ca,15530017,000000125199925,5,4,,5
362549,16-MAY-12,14-MAY-12,Sajid,,en,64.228.212.80,rudi.m@sympatico.ca,15536047,000000125190092,4,3,"It required that a technician be sent out to determine the problem. It was found and repaired on May 14th after escalation to the manager who was very helpful. The issue was resolved very quickly and well.
I was totally satisfied with the result.",4
362550,16-MAY-12,14-MAY-12,Brenda,,en,50.100.148.109,k.terris@bell.net,15531829,000000125192701,2,2,I had a really hard time understanding the assistant because of her strong accent.   She didn't seem very well informed on what to do about resolving my account being locked....I am still waiting for someone from Bell to get back to me and she indicated that it would be between 24-72 hrs for the response.   So far it has been over 48 hrs....   ,2
362551,16-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,70.26.4.189,ramik@sympatico.ca,15523779,000000125176684,5,5,Nothing.  Your customer service rep was very patient and resolved my problem quite quickly as I am not terribly computer literate.,5
362552,16-MAY-12,11-MAY-12,Elyes,,fr,70.55.52.4,johanne.sheridan@bell.net,15505255,000000125141757,5,5,,5
362553,16-MAY-12,14-MAY-12,Miguel,,en,74.198.9.172,harold-kim@sympatico.ca,15530219,000000125203839,1,1,"Put pvr's,receivers & modems into your stores so we can go and pick up what we need when we want it, and not have to wait for days for it to come. ROGERS DO THAT!",2
362554,16-MAY-12,14-MAY-12,Ramzi,,fr,69.159.135.20,marc.bergeron77@sympatico.ca,15533175,000000125197171,5,5,Rien en particulier.,5
362555,16-MAY-12,14-MAY-12,Pratheep Prabhu,,en,70.29.0.88,dames@sympatico.ca,15528025,000000125203013,5,5,Nothing,5
362556,16-MAY-12,14-MAY-12,Daniel,,en,184.146.80.183,henk.streun@sympatico.ca,15530295,000000125203477,4,5,none,5
362557,16-MAY-12,23-APR-12,Susy,,en,69.158.88.52,btozer@sympatico.ca,15367806,000000124763568,1,4,NOT TO ARGIE WITH ME AND SAY THERE IS SOMETHING ELSE WRONG. ADMIT YOUR MISS TAKES AND NOT STRESS ME OUT TO THE POINT I WANT TO GO TO ROGERS FOR BETTER SEVICE. PLEASE CHECK THE NUMBER OF TIM ES  IT TOOK ME TO GET THIS ISSUE SETLED. I AM STILL NOT HAPPY WITH YOUR SERVES..YOU NEED TO BE MORE EFFINCT .                                                                        I HAD TO CALL TO GET THIS SEG,1
362558,16-MAY-12,14-MAY-12,Kay,,en,70.26.95.145,wjg@sympatico.ca,15538153,000000125188536,5,5,,5
362559,13-MAY-12,11-MAY-12,Julio,,en,76.66.125.38,4bard@sympatico.ca,15500367,000000125142809,5,5,,5
362560,13-MAY-12,12-MAY-12,Gilberto Jose,,en,65.95.123.6,normalho@bell.net,15516495,000000125161763,5,5,,5
362561,13-MAY-12,26-APR-12,Eleanor,,en,70.27.56.209,bjapp@sympatico.ca,15406322,000000124821811,2,2,the person at bell centre informed me that that i could call bell and remove the fee for my modem as he told me that bell doesn't charge for the modem anymore .he did not tell me that it would cost me 49.95 to remove this .instead of argueing about this i decide to pay it but i'm not impressed with the decision . this still bothers me today and i should be satisfied with your company. i had them put on the extra 5.00 for extra gbs. ..this is not the person at the call centre fault but i think bell is not telling there bell centre with all the information that we the customer need to know......,3
362562,13-MAY-12,12-MAY-12,Stephen,,en,70.26.50.143,jffoley@sympatico.ca,15514433,000000125158024,4,4,,3
362563,13-MAY-12,12-MAY-12,Christopher,,en,50.101.58.118,dalehorwitzto@sympatico.ca,15512657,000000125155637,5,2,Internet went off again after Christopher left.,5
362564,13-MAY-12,12-MAY-12,Manoj Sandra,,en,184.147.135.11,swmcmahon@sympatico.ca,15518199,000000125166690,5,5,,5
362565,13-MAY-12,26-APR-12,Brent,,en,65.92.109.62,babushifahira@bell.net,15405988,000000124838389,5,4,"we dont want to wait so long to for agent get on the phone...
other then is ok",5
362566,13-MAY-12,11-MAY-12,Caroline,,en,70.49.80.46,fredkayser@sympatico.ca,15503655,000000125144310,5,5,,5
362567,13-MAY-12,12-MAY-12,Wajdi,,fr,174.89.97.183,leogod@bell.net,15515270,000000125165449,3,3,Accéder à la page web du router fourni par Bell,2
362568,13-MAY-12,12-MAY-12,Abul Karam,,en,74.14.149.112,labeaver@sympatico.ca,15515153,000000125163475,4,4,,4
362569,13-MAY-12,11-MAY-12,Denise,,en,184.147.209.177,turtles@bell.net,15510559,000000125135784,5,5,"Nothing,I was very satisfied.",5
362570,13-MAY-12,12-MAY-12,Mario,,en,184.145.10.190,oldmisery@sympatico.ca,15516569,000000125159401,5,5,nothing,5
362571,21-MAY-12,22-APR-12,Carlos,,en,67.70.99.76,robert_durand64@sympatico.ca,15363680,000000124726285,5,4,"Nothing , really",5
362572,21-MAY-12,24-APR-12,Julie,,en,70.26.180.91,vahak@sympatico.ca,15395732,000000124776999,4,4,Billing mistakes can be resolved more timely or not occur to begin with.,3
362573,21-MAY-12,29-APR-12,Salvador,,en,67.68.56.219,MARYDRIENOVSKY@sympatico.ca,15436649,000000124882713,5,5,"NOthing, the service was excellent!",5
362574,26-MAY-12,11-MAY-12,Mahmoud,,en,65.92.135.148,rpellizzari_2@sympatico.ca,15509087,000000125152823,5,5,I needed info omn how to transfer OUTLOOK Express 6 from one computer to OUTLOOK Express 2010 on another computer.,5
362575,13-MAY-12,12-MAY-12,Naziha,,fr,70.52.75.31,marielle.rodrigue@sympatico.ca,15515713,000000125163070,5,4,"Pour le service reçu en rapport avec le problême technique que j'avais.la personne à été excellente.
Le problême de Bell, que les dirigeants connaisse assurément, c,est l'accès au service désiré, Je recommenderai Bell quand il aura le courage de mettre du monde qui réponde au monde. Un interlocuteur sa comprend vite et l,abonné payeur n'a pas à attendre et répèter sa demande 2-3-4- fois. Le  service demandé, serait accesible rapidement, ce serait vraiment génial et sûrement plus rentable, agréable et fidélisant pour bell.la réponse  au numéro 4 est probablement pas pour cette raison, non pas pour la personne et son service qui a été impécable. ",2
362576,14-MAY-12,11-MAY-12,Siobhan,,fr,74.198.164.134,maret@sympatico.ca,15506775,000000125141724,4,4,,4
362577,14-MAY-12,13-MAY-12,Aloysious,,en,174.91.50.98,berndth@sympatico.ca,15519613,000000125171615,3,1,"My problem to get rid of "" TRY APP "" was not solved. It came back the next day.Downloading to ZIP  mostly does not work.
Cannot shut down the computer with the ""Start"" button.Must do it manually.
Considering going over to another network and purchase a new computer.
The friendliness from your representative Aloysious was outstanding.
He did his best! ",2
363114,13-MAY-12,11-MAY-12,Med Anouar,,fr,70.30.180.44,claudeetlouisette@sympatico.ca,15502223,000000125137045,5,5,"Ce représentant a été parfait sinon je changeais de fournisseur, ça faisais 6 jours que je n'avais pas internet et lui a tout résolu dans 10 minutes. les autres m'avais envoyé des e-mail mais ils auraient pensé que mes messages étaient bloqués.",3
363115,13-MAY-12,04-MAY-12,Leni,,en,174.94.65.210,jimandrade@sympatico.ca,15459930,000000125010271,5,5,"Leni was very thought full. I appreciate that he had strong English skill and we could communicate.  He understood what I was asking, was pleasant and did not waste my time by constantly repeating back my questions to him.  Much of my contact with Bell support has not been positive but this one was. Leni reflects very well on your organization.",4
363116,13-MAY-12,12-MAY-12,Ivette,,en,174.88.9.19,merouleau@sympatico.ca,15515985,000000125165015,5,5,Nil,5
363117,13-MAY-12,12-MAY-12,Ramzi,,fr,69.157.153.200,lij@bell.net,15515305,000000125161142,1,,"aider votre employee a mieux servi le client 
plus de formation a vote soutien technic
pour mieux servir connetre leur produit 
a info les client avant que le client demade qoi fair .cest tres importane pour les client .cest frustrant de demade a chaque foi qoi a fair 
plutot de donee' information detaille

moi personelment je pas aimer les service de bell c'est pourri 
depuis le 17 avril juqu'a 12 mai jai beaucou problem avec votre service estque cest normal pou vous 
mettre vous a ma place que ferais vous .j'erspair vous comprendrai ma situation .jai fait le plainte il nie pas  un seul person resposponsable qi na pas repondu a propos de mo recent experiance que javais avec bell.le service chez bell est pourri mon personel exp ,avec videotron jai jaimais de problem 
est cest possible il faux appeler bell tous les jour  pour dire mon reseau wifi no fonction pas
mauvaise srvice ",1
363118,13-MAY-12,12-MAY-12,Soumaya,,fr,74.198.164.179,heille69@sympatico.ca,15513905,000000125155576,3,2,"Me référer immédiatement à un technicien au lieu de me faire redémarrer mon modem ce que je venais juste de faire
",4
363119,15-MAY-12,14-MAY-12,Valerie,,en,70.30.54.177,desmond.mackey@sympatico.ca,15528429,000000125187118,5,5,,5
363120,15-MAY-12,14-MAY-12,Wynbert,,en,70.30.34.106,triton1921@sympatico.ca,15537667,000000125184397,3,2,"My internet was down all day, with no reason as to why, or projected timeframe as to when it would be fixed.  Also, I have to make a SEPERATE phone call to receive a CREDIT on my account for loss of service.  There are SEVERAL things to improve upon here!  1) Immediate credit for loss of service, without a seperate call; 2) Reason for loss of service; 3) Estimated time for service restorarion.",3
363121,15-MAY-12,14-MAY-12,Naziha,,fr,70.51.141.128,lila.sorel@sympatico.ca,15532561,000000125192189,4,4,"Le problème est à un autre niveau - configuration dans le système Mail. Un conseiller connaissant les produits Apple m'aurait indiqué le changement à faire dans Mail. J'ai déjà eu, chez Bell, ce genre de conseil. Mais je comprends que ce n'est pas votre responsabilité. ",5
363122,15-MAY-12,14-MAY-12,Edward,,en,65.95.125.235,mt.gauthier@sympatico.ca,15534279,000000125185246,4,4,with that problem -nothing-   satisfied with the results and courtesy of operator.,4
363123,15-MAY-12,14-MAY-12,Radhika,,en,70.27.10.231,rob.wills@sympatico.ca,15535775,000000125196477,5,5,Nothing this time.,5
363124,15-MAY-12,14-MAY-12,Partha,,en,65.92.56.19,pat.lindsay@sympatico.ca,15534821,000000125192422,3,4,Supply a contact in CANADA not overseas,
363125,15-MAY-12,13-MAY-12,Dixitulu,,en,70.52.141.116,gunterkrause@sympatico.ca,15521219,000000125174160,5,,"The Router installed on the 12.5 .12. is not working.It restarts the Computer from the Sleep Mode,every time after a minute ore so.I believe after testing it for several days,it must not be working right.I thing it should be replaced.Thank you.Please call me.Gunter Krause.",5
363126,15-MAY-12,14-MAY-12,Nafti,,fr,70.29.196.70,jean-claude.hebert@sympatico.ca,15530973,000000125195922,4,4,"Rien, le problème était ailleurs",4
363127,15-MAY-12,14-MAY-12,Leni,,en,184.148.11.65,billrmc@sympatico.ca,15526633,000000125188259,5,5,No suggestions to offer. The call was picked up on the first ring. The agent was excellent in all respects.,5
363128,15-MAY-12,14-MAY-12,Roy,,en,131.137.245.208,bob.houghton.on@sympatico.ca,15526721,000000125198891,2,1,Perhaps not advising me to identify another ISP...and perhaps warn me that the service would be discontinued in 3 weeks,1
363129,15-MAY-12,14-MAY-12,Maureen,,en,65.92.233.48,jacoblo@sympatico.ca,15530741,000000125199629,3,4,ok,3
363130,15-MAY-12,14-MAY-12,Oscar,,en,70.50.224.115,markridoutphotography@sympatico.ca,15533417,000000125203298,5,5,My original call for the same incident I was told I would have to wait 72 hours before the password could be reset. The call the next day with the same concern was resolved. If you check my call concern you will see who i talked to and what was done. Obviously the first person dosent have an understanding of the system.The second person that took my call was excellent My phone number for my bell service is 705-878-9030,4
363131,15-MAY-12,14-MAY-12,Preethi,,en,64.229.210.234,gramma_henri@bell.net,15530005,000000125188668,5,5,Absolutely Nothing,5
363132,15-MAY-12,11-MAY-12,Oscar,,en,174.94.0.188,margaret3@sympatico.ca,15506783,000000125152355,5,5,Have more employees like the one who solved my problem,5
363133,15-MAY-12,14-MAY-12,Souleiman,,fr,184.148.246.105,gbiron9@sympatico.ca,15529687,000000125196047,3,3,"pas certain qu,il ait compris ma difficulté. Par contre il m,a indiqué une piste de solution pour le lendemain",4
363134,13-MAY-12,12-MAY-12,Nader,,fr,70.55.96.216,leclerc.ro@bell.net,15515247,000000125159402,5,5,,5
363135,13-MAY-12,11-MAY-12,Aquiles,,en,69.156.56.37,rmperiard@sympatico.ca,15508897,000000125139496,4,4,,4
363136,13-MAY-12,11-MAY-12,Jordan,,en,174.88.218.105,enuttall@sympatico.ca,15503305,000000125144013,4,4,,5
363137,13-MAY-12,11-MAY-12,Jordan,,en,70.29.54.136,oreskovich@sympatico.ca,15507921,000000125144989,4,4,,4
363138,13-MAY-12,11-MAY-12,Sondes,,fr,76.64.243.20,audetma@sympatico.ca,15501189,000000125141124,1,2,Me laisser parler a un niveau plus haut,2
363139,13-MAY-12,13-MAY-12,P Senthil,,en,70.24.183.197,squashim@sympatico.ca,15518021,000000125169301,4,4,Not much.,5
363140,14-MAY-12,12-MAY-12,Meriem,,fr,76.71.194.22,mjlafleur14@sympatico.ca,15516151,000000125155444,5,1,"J'ai un problème de ligne internet qui fonctionne de facon intermittente depuis l'automne.  J'ai le meilleur forfait chez BELL alors je ne comprend pas !!!  Je suis cliente chez Bell depuis 1989 mais je réalise que personne ne peut régler mon problème alors la solution c'est quoi ???
Tous les techniciens sont super gentil et patient et j'ai toujours eu un tres bon service de la part des techniciens mais mon problème persiste !!!
Je n'ai pas un bon service d'Internet. 
Malheureusement je vais probablement changer pour cogeco !!!

Merci ",5
363141,15-MAY-12,14-MAY-12,Gregorio,,en,70.26.23.205,mike.wright@sympatico.ca,15533935,000000125195630,5,5,Nothing,4
363636,13-MAY-12,12-MAY-12,Allan,,en,74.12.122.10,george.arnold@bell.net,15513587,000000125166917,4,3,"I found it very helpful to make Outlook Express the means of accessing my bell.net email account. However there was one question that I forgot to get clear, and I take responsibility for that, because I didn't think to ask Allan about it. And it was this: do the same ID and PassWord apply to both the email account and my Bell billing account? Actually I asked Allan's Supervisor and he said that it does. However I still haven't been able to access my Bell billing account.",4
363637,13-MAY-12,12-MAY-12,Ahmed,,fr,70.52.107.2,rita698@sympatico.ca,15517295,000000125167152,4,4,,4
363638,13-MAY-12,11-MAY-12,Yathreb,,fr,64.229.58.125,claudesl@sympatico.ca,15502227,000000125137027,1,1,,1
363639,14-MAY-12,13-MAY-12,Melvin,,en,184.144.29.162,gtoth@sympatico.ca,15521207,000000125170829,5,4,,4
363640,14-MAY-12,13-MAY-12,Jennifer,,en,69.158.26.179,bilkar@sympatico.ca,15519655,000000125170518,5,5,Not make it so difficult to reach customer care rep such as Jennifer. I spent almost 20 minutes talking to others,5
363641,14-MAY-12,13-MAY-12,P Senthil,,en,70.27.140.53,jimbadgley@sympatico.ca,15521815,000000125169409,4,4,Everything the agent did went well. My only issue is that my internet is very slow right now.,4
363642,14-MAY-12,13-MAY-12,Martin,,en,69.156.30.6,russ.witt@sympatico.ca,15524091,000000125169374,5,3,"Connection was reestablished while talking to 2nd level contact, 2 hours later same problem occurred. ",4
363643,14-MAY-12,13-MAY-12,William,,en,76.69.142.135,jean.hope@sympatico.ca,15521691,000000125178190,4,4,"Improve systems reduce time spent on the line to resolve issues. Took too long to resolve password reset and although resolved, there was no real explanation as to why problem with password occurred. A bit frustrating.",4
363644,14-MAY-12,11-MAY-12,Chenrup,,en,74.198.87.44,jerichoyc@sympatico.ca,15505005,000000125138208,2,1,Let me go and get a new modem from one of your stores at no charge or express shipped it or had a technician come out ASAP.  We cannot function as an organization without the internet for  3 - 5 business days.,1
363645,14-MAY-12,11-MAY-12,Vineet,,en,66.103.47.79,andy.kooistra@sympatico.ca,15500977,000000125135530,5,5,"the problem(my password was not accepted by the program)was corrected very efficiently. It would have been better if the problem hadn't happened. Somehow the program quit accepting my password.
",4
363646,14-MAY-12,13-MAY-12,Carmen,,en,65.95.108.239,nickyandger@bell.net,15523321,000000125172478,1,1,fix the wireless it was working before I call you the internet was not and still not working.,1
363647,14-MAY-12,13-MAY-12,Christopher,,en,65.92.173.12,milaru@sympatico.ca,15523055,000000125171837,5,4,nothing,5
363648,14-MAY-12,13-MAY-12,Prem,,en,174.91.129.41,jem1289@sympatico.ca,15521745,000000125172938,5,5,I am confused as to whether Bell Support was going to get back to me based on my original call on May 10th or whether I needed to call them...I took it upon myself to call (this call the survey is based on) and the issue was resolved.,5
363649,14-MAY-12,13-MAY-12,Rowen,,en,184.145.9.216,ajblack@sympatico.ca,15519165,000000125176260,5,2,It is far too difficult to get the information that I need using the web site and your customer care representative could not provide me with the information.,1
363650,14-MAY-12,13-MAY-12,Wynbert,,en,184.144.109.124,shirltheflirt@sympatico.ca,15524365,000000125169986,5,4,"you can't
the tech was so nice and so good 
looking.
I am very satisfied with Bell",5
363651,14-MAY-12,13-MAY-12,Stephen,,en,96.44.106.183,dougbarnett@sympatico.ca,15520547,000000125169876,5,5,"This is one of the few times I have received great service, and I was very able to understand the gentleman. ",4
363652,14-MAY-12,12-MAY-12,Edgar,,en,184.145.53.45,mfatovic@sympatico.ca,15515999,000000125166404,5,5,nothing,4
363653,14-MAY-12,13-MAY-12,Andrea,,en,207.34.120.71,eric.fron@sympatico.ca,15520739,000000125171867,1,1,,3
363654,14-MAY-12,13-MAY-12,Karla,,en,64.231.21.129,sherijan@sympatico.ca,15524335,000000125172779,5,3,The gentleman that was promptly sent to our house was professional and very competent.  I hope the problem is fixed.  He was here for a long time but he was not completely confident that the problem was fixed.  Guess there isn't one thing you could have done to fix the problem except give that gentleman a raise!,5
363655,14-MAY-12,13-MAY-12,Armando,,en,69.158.167.7,sasymons@sympatico.ca,15524219,000000125173003,5,5,"Would like to have seen a list of
channels that are within our package",5
363656,14-MAY-12,14-MAY-12,Oscar,,en,174.89.128.79,visdes@sympatico.ca,15524881,000000125179910,5,5,be in my office,5
363657,14-MAY-12,12-MAY-12,Sarra,,fr,66.163.19.197,malo_@bell.net,15515603,000000125160338,1,1,"que le tout  fonctionne Depuis l installation le 11 5 2012, rien ne fonctionne J ai apsse environ 2 heures a expliquer au soutien qu il y a de la friture sur la ligne, assez pour que nous avons du se parler par cellulaire. Et toujours pas d interner. Je crois sincerement que je vais retourner a VIDEOTRON    Sorry
Maurice Grenier 819 986 9263",1
363658,14-MAY-12,11-MAY-12,Prem,,en,70.27.26.80,mary.mc@sympatico.ca,15506959,000000125139479,5,5,,5
363659,14-MAY-12,13-MAY-12,Med Mehrez,,fr,132.208.223.16,poirier.girard@sympatico.ca,15523673,000000125176055,5,5,"Me fournir cette échelle d'évaluation alors que le technicien ne répond pas à ma demande.

Je n'utilise plus ma boite sympatico depuis quelques mois, parce que les derniers techniciens n'ont pas résolu mon problème",3
363660,14-MAY-12,13-MAY-12,Geetha,,en,70.27.83.140,pat.ron@sympatico.ca,15523503,000000125178014,5,3,"Provide chat service with Canadian people.  Accents overseas are difficult to understand sometimes.  Since December I have been experiencing  ""No DSL""prompts  sometimes as many as 4 times in one day - have to reboot, failing that, try everything else (unplugging 2 wire) - frustrating service for me at 78 and trying to keep up with technology.  Your service person will look into this and is calling back at 11 to 12 AM this morning. ",4
363661,14-MAY-12,13-MAY-12,Roy,,en,216.59.225.102,mcm24531@sympatico.ca,15522923,000000125177275,4,3,"This issue with our broadband has occurred in the past but has only been for a short period of time. Since the Middlesex broadband system has been put in place, I have had customer representatives argue with me that the tower had not yet been erected when I can see it from my window. The first customer representative that I spoke to on Sunday was very hard to hear and the line seemed noisy. My son took over the call and said that the second representative was helpful but could not rectify the issue since he felt it was something to do with the tower itself. The issue was not resolved until around 9:00 p.m. Eight hours without internet service in this day and age is not acceptable. ",3
363662,14-MAY-12,13-MAY-12,Nader,,fr,207.162.84.7,mkraimeche@sympatico.ca,15523105,000000125172762,4,4,"Sur place, il ne faut se précipiter à mettre le blâme sur le client. Parce que le problème n'était pas le client... C'était la ligne...",3
364133,17-JUN-12,17-JUN-12,,,en,24.36.160.51,,,,1,3,"- Follow through with promises as Cogeco always has. 
- Send installers who actually speak English as we could not understand them.
Will never use or recommend Bell.",1
364134,18-JUN-12,18-JUN-12,,,en,70.26.241.100,,,,4,4,,4
364135,19-JUN-12,05-MAY-12,Manel,,fr,41.200.159.229,taleb@bell.net,15474076,000000125015379,4,5,Toujours me donner un tarif promotionnel pour  loyauté pour fidéliser les services que j'ai avec votre compagnie,5
364136,19-JUN-12,11-MAY-12,Ahmed,,en,76.69.25.78,jandbdavies@sympatico.ca,15504743,000000125138655,1,2,"This was probably one of the most frustrating calls I have ever made for technical assistance. I started talking to Suzie and then Glen because Suzie was of no help at all. Glen and I got cut off after 1 min but he never did call me back and he had my phone #. Talk about customer service!!  I then called back 30mins later and spoke to Mitchell. As I continued to request speaking to the supervisor the frustration level grew. Each person I spoke to was not too fluent in English and my my perspective (working in a service industry) it is paramount that the person on the end of the phone speak my language. It was my understanding that Bell had brought back all their call centre staff to Canada. I guess I was misinformed because this experience was dreadful.

After trying to get my modem problem resolved over the phone (probably took 1.5hrs) Mitchell told me that a service technician would visit my house by 7pm that night. at 7:30pm I called back wondering where the technician was and I was told by George that the technician would not be out until the next day. That just irritated me more after I had specifically asked Mitchell twice if indeed I would receive in home service that night. He assured me I would. How wrong was that information??

When I then asked George for the tech to be at my home at 11am the next day (because of a prior appt in my schedule) I was called at 11:15am to be advised that he was on a training course and would be late. Talk about taking care of an upset customer!!  

When he(Chris)finally arrived he created absolutely no confidence in me as he really did not seem to grasp the situation at all. He tried different things between conducting personal calls on his cell phone. I believe he was trying to sell a vehicle that day. He sure needs some instruction on how to treat customers who are ""paying his freight"" but I digress. He even dirtied our carpet. 

He finally replaced my modem and it has worked fine since that date.

I cringe when I think what is going to happen the next time I have to call for technical support.

I have been a loyal Bell customer for over 40yrs but I can assure you that any more negative experiences like the one on May 9th and 10th will leave me with no other option but to look into switching to Rogers who are constantly asking me for my business.

I would be more than happy to talk to someone in your Customer Relations Dept about my recent experience. My home phone is 519-652-6065 and of course you have my email address.",2
364137,19-JUN-12,15-APR-12,Mindy,,en,70.52.141.186,adam.korda@sympatico.ca,15286714,000000124580829,2,3,I was told that a technician had to visit my home to resolve the issue.  I was told a specific day and time he would be there.  I took time off of work to be there and the technician did not show up.  The issue resolved itself but i was not informed that it was or why the technician did not show up.  Better communication and actually showing up to appointments or at least calling would definitely be something Bell needs to work on.,2
364138,20-JUN-12,06-MAY-12,Will,,en,184.146.143.63,sdolling@sympatico.ca,15480106,000000125031676,3,1,Use Bell telephone services,1
364139,20-JUN-12,27-SEP-11,Karla,,en,184.146.216.116,vlalonde44@sympatico.ca,13424745,000000120172110,5,5,Nothing.,4
364140,21-JUN-12,04-MAY-12,Irving,,en,69.159.65.203,jvgray@sympatico.ca,15460452,000000124990319,5,4,,4
364141,21-JUN-12,04-MAY-12,Mohammed,,en,69.159.65.203,jvgray@sympatico.ca,15460454,000000124998198,5,5,,4
364142,21-JUN-12,22-APR-12,Ravi,,en,70.54.78.202,browne@bell.net,15358320,000000124727648,,,"This appears to be the only way I can send Bell a message.
This is unrelated to April 22/12.
I only wished for someone to explain to me why it is that I have great difficulty logging in to this e address.
It must have been a fluke that I can now log in.
Perhaps it has something to do with my having spoken with a Customer Service Representative in B.C. this past Montag, June 18/12.
Yes?
Whatever the case thank you for allowing me to log in.
I hope this accessibility remains intact.
Thank you Ma Bell 
   ",4
364143,22-JUN-12,13-MAY-12,Salvador,,en,70.27.13.236,wilkinsonh@bell.net,15524973,000000125175879,4,4,"Avoid ambiguities in  instructions for registering for paperless billing. Your tech services rep helped me sort it out, but it took us about an hour to do so.",4
364144,22-JUN-12,15-JUN-10,Suzanne,,fr,65.94.210.205,claude_maloney@sympatico.ca,8806031,000000109199861,5,5,,5
364145,22-JUN-12,06-JAN-10,Michael,,en,67.70.207.48,ajstw5@bell.net,7673928,000000105279035,5,5,Nothing,5
364146,23-JUN-12,05-MAY-12,Pradeep,,en,174.88.203.194,maubertin1@sympatico.ca,15471928,000000125016316,5,4,,5
364147,15-MAY-12,12-MAY-12,Vijay,,en,50.101.165.171,cliff.floyd@sympatico.ca,15512483,000000125155711,1,1,I could not get the technician to undestand the problem and I had difficulty understanding him,3
364148,15-MAY-12,13-MAY-12,Rohith,,en,74.12.118.171,fireman_8@sympatico.ca,15520863,000000125172200,4,1,After a third call to the help call centre a Technician was sent and the problem resolved,4
364149,15-MAY-12,14-MAY-12,Mike,,en,64.231.189.116,dfc@bell.net,15528439,000000125197573,5,5,It was too bad that your systems had not informed you that the technician had taken the modem with  him.,4
364150,15-MAY-12,14-MAY-12,Zulfiquar,,en,174.89.109.69,marilynyork1@sympatico.ca,15533365,000000125196648,4,4,A Canadian contact would have been nice.  It is very difficult to hear some of the contacts that are not in North America.  This has nothing to do with the people working these positions.  It's poor connectivity and reception.,3
364151,15-MAY-12,14-MAY-12,Karla,,en,74.15.32.10,wemacht@bell.net,15538053,000000125194516,5,3,The experince was fine but I still seem to have occasional long waits to get into the internet.,5
364152,15-MAY-12,02-MAY-12,Nkunzi,,fr,174.93.144.184,j.touchette@bell.net,15452887,000000124951187,3,4,offrir un rabais rétroactif ,3
364153,15-MAY-12,11-MAY-12,Walid,,fr,70.55.128.190,savoie.chatigny@sympatico.ca,15509441,000000125148538,4,4,,5
364154,15-MAY-12,14-MAY-12,Donna,,en,70.29.9.88,dfstevens@sympatico.ca,15528445,000000125183185,5,5,,5
364155,15-MAY-12,14-MAY-12,Wissem,,fr,70.31.222.208,J0LY.NORMAND@sympatico.ca,15525245,000000125203867,,1,me rappelez au numéro d'ou je téléphonais,
364156,15-MAY-12,14-MAY-12,Wahida,,fr,174.95.229.15,delro@sympatico.ca,15528365,000000125192622,1,1,Régler mon problème.,1
364157,15-MAY-12,14-MAY-12,Hssen,,fr,174.95.229.15,delro@sympatico.ca,15528367,000000125200129,1,1,Régler mon problème,1
362578,14-MAY-12,12-MAY-12,Jeremie,,en,207.164.79.79,msarmiento@bell.net,15516297,000000125168400,5,5,Have someone as helpful as Jeremie since the first time I call. His knowledge and skills allowed him to find quickly an effective solution to my problem. ,5
362579,14-MAY-12,12-MAY-12,Paul-Henri,,en,70.27.10.43,denise.frew@sympatico.ca,15512819,000000125159014,5,5,,5
362580,15-MAY-12,14-MAY-12,Philip,,en,74.14.84.205,karviv@sympatico.ca,15531901,000000125185407,5,4,,4
362581,15-MAY-12,14-MAY-12,Asma,,fr,68.171.72.94,famille_herault@sympatico.ca,15529235,000000125183683,4,4,non,5
362582,15-MAY-12,14-MAY-12,Ken,,en,65.92.33.142,mary.jewell@sympatico.ca,15533501,000000125203557,5,5,Nothing. Ken was able to walk me through the issues with patience and politeness.,5
362583,15-MAY-12,14-MAY-12,Fatma,,fr,184.145.183.74,sylvain.lehoux1@sympatico.ca,15537153,000000125194245,5,5,,3
362584,15-MAY-12,13-MAY-12,Gopinath,,en,70.48.69.209,mrutley@sympatico.ca,15523209,000000125178428,1,1,"Rep was hard to understand, could not resolve our issue (needed new password for internet)..said he could not provide.",
362585,15-MAY-12,13-MAY-12,Luis,,en,70.48.69.209,mrutley@sympatico.ca,15523211,000000125178555,5,5,"provided the resolution the previous rep called could not, efficiently ",4
362586,15-MAY-12,26-APR-12,Andrew,,fr,76.67.170.224,steve1426@sympatico.ca,15415850,000000124830740,4,4,"pour mon dernier appel tout est beau ce que je crois qui serait a améliorer se serait quand vous avez un nouveau produit qui améliore l'ancien toujours en service, il serait bon de le proposer au client qui sont insatisfait de l'ancien. de notre côté, ça fait plus de dix que nous avions haute vitesse, la vitesse ni était pas, plusieurs techniciens sont venus, changement de modem à plusieurs reprise rien ni faisait car nous sommes à la fin de la ligne, là je change encore d'ordinateur rien ne change, toutefois on me propose fibe, ça reste à voir si ça ira mieux je l'espère. mais je trouve désagréable que vous n'ayez pas un département qui registre les plaintes de mauvaise performance et qui peuvent proposer un meilleur service quand un nouveau produit arrive. les client serait plus satisfait au lieu de payer pour rien ou aller avec un autre fournisseur.",5
362587,15-MAY-12,14-MAY-12,Mireille,,en,74.12.175.106,daleger@sympatico.ca,15528017,000000125190458,4,4,,4
362588,15-MAY-12,14-MAY-12,Alvaro,,en,174.88.17.249,darvind@sympatico.ca,15528131,000000125199673,5,5,,3
362589,15-MAY-12,14-MAY-12,Ashley,,en,174.91.122.156,meadowmouse@sympatico.ca,15533693,000000125180666,3,4,"The representative was very easy to understand, and there was no confusion.  That was VERY good!  There is one thing that I am still waiting for and that is, the email confirmation that was promised to show that I have changed the billing from paper to email.  I am still waiting for that.  
",4
362590,15-MAY-12,14-MAY-12,Nedra,,fr,69.156.160.229,florentlea@sympatico.ca,15529337,000000125193480,4,4,Pour répondre honnêtement à vos questions il me faut attendre pour voir le résultat le 16 mai.  Si le résultat est comme suggéré par Mme Nedra je serai entièrement satisfait pas avant.,4
362591,15-MAY-12,14-MAY-12,Suzon,,en,70.29.32.17,jpg41@bell.net,15531623,000000125187485,4,4,,5
362592,15-MAY-12,14-MAY-12,Rabeb,,fr,65.92.212.4,melvic21@sympatico.ca,15533731,000000125183442,5,4,"Si votre culture d'entreprise était à
la hauteur de certains de vos employé(e)s
ce serait merveilleux",4
362593,15-MAY-12,14-MAY-12,Ruth,,en,70.53.197.203,Michael_Egan@sympatico.ca,15525307,000000125187311,1,1,Inprove voice mail maze.,3
362594,15-MAY-12,14-MAY-12,Darwin,,en,70.49.105.92,jb.bolton@bell.net,15530919,000000125181984,5,5,Couldn't have been improved upon.,5
362595,15-MAY-12,14-MAY-12,Pamela,,en,74.14.222.195,venditel@sympatico.ca,15537833,000000125183509,4,4,Improve the phone service. It was difficult to hear the technical rep. conversation and instructions over the phone.,4
362596,15-MAY-12,14-MAY-12,Nabil,,fr,65.94.169.35,lcourville3@sympatico.ca,15532393,000000125198374,2,1,Oubligé de rappeler !!,4
362597,15-MAY-12,14-MAY-12,Shyam,,en,70.53.230.52,tjel@sympatico.ca,15537501,000000125202682,5,5," Shyam did exactly what was required.
I asked him to execute the change of a password TWICE, because it did not work the first time, and although he was a bit hesitant , he did it anyway and it was successful. I am very thankful that he provide excellent customer service, and we sure let him know how much we appreciated his assistance, support and excellent service.",5
362598,15-MAY-12,14-MAY-12,Melissa,,en,184.147.208.132,matt.holland@bell.net,15533555,000000125197289,5,5,123,5
362599,15-MAY-12,14-MAY-12,Balaji,,en,67.71.94.21,francis.scardera@sympatico.ca,15529421,000000125189105,5,5,,5
362600,15-MAY-12,14-MAY-12,Sukanya Mukherjee,,en,72.8.59.210,heltin@sympatico.ca,15530289,000000125187696,4,4,Speak a little more cleaRLY,4
362601,15-MAY-12,14-MAY-12,Zaccheus,,en,184.145.101.222,thegores@sympatico.ca,15537417,000000125200640,3,4,"Have your people offer to do something when an issue is first presented, rather than putting customers throught the tedious motions of turning on the tv, unplugging the modem, disconnecting the router......before finally agreeing to do something.",3
362602,15-MAY-12,13-MAY-12,Alberto,,en,65.93.161.29,gordon.fairbairn@sympatico.ca,15521151,000000125172061,5,5,,5
362603,15-MAY-12,14-MAY-12,Walid,,fr,65.92.217.178,chevy57@bell.net,15527479,000000125197191,1,1,"me dire la verite quand j ai pris mon abonnement,et que je porterai plainte aupres de la protection du consommateur.pour les menteries que votre agent m'a conté.",1
363142,15-MAY-12,14-MAY-12,Arthur,,en,174.91.124.90,peterogof@sympatico.ca,15535049,000000125197552,5,5,Strong accent was at times a little difficult to understand but was not really a problem,5
363143,15-MAY-12,14-MAY-12,Heithem,,fr,184.144.217.237,joseevraie@bell.net,15531568,000000125199839,3,3,"je n e puis vous dire je n ai pas encore vous dire, ai pas tout vérifier, ai ete des  heures avec facebook ....eux ont ete long a servir..tres long...et, par contre ont detecte erreur hameconage de fabrice raymond...sur lequel  a fait quoi??? j en sais rien ds leur langage mais avait intuition pas correct? depuis est j amais revenu ...l ont remis ds contact a moi, pour l avoir a l oeil,,,ne remettra plus les pieds ici...dire cela existe les manipupateurs...si vous decodez ou envoyez lettres aimerait savoir ce qu il a fais sur mon ordi ...vous etes plus accessble vous en francais qu eux  merci encore pour votre service!!!apres toutes les epreuves moi qui ai le coeur sur la main, aidant toujours les autres; merci",5
363144,15-MAY-12,14-MAY-12,Daniel,,en,184.145.50.96,bathgate@sympatico.ca,15526437,000000125204086,5,5,,5
363145,15-MAY-12,14-MAY-12,Nix,,en,70.55.178.122,Joel.Thomas@bell.net,15525253,000000125187066,5,5,Nothing comes to mind,5
363146,15-MAY-12,15-MAY-12,William,,en,68.171.231.80,cathryn_york@sympatico.ca,15527249,000000125204668,1,1,"Helped me, the person I spoke to said he had to put me on hold to check my concern, trying to set up internet at me new house....he never cam back on line, I've had such terrible service last E weeks that I continued to hold to find out just how long you'd let a customer hold.....put phone on speAker, made dinner for family and after one hour of holding, call was disconnected from your end.   So extremely frustrating dealing with Bell....your saving grace is that Rogers is also pathetic....there is Comwave and I've recd other flyers recently as well......re free TV.....always loyal to Bell and for that I've had bad service and call centres in Phillipines...",1
363147,15-MAY-12,14-MAY-12,Patricia,,en,67.70.201.125,dennisandlitza@sympatico.ca,15528397,000000125189099,4,4,"I'm a technically challenged senior.
Reps were able to walk me thru processes
to zoom in on my problem...
Keep it up
",5
363148,15-MAY-12,14-MAY-12,Edwin,,en,76.69.0.215,monica.penford@sympatico.ca,15534161,000000125203174,4,3,Waiting on the phone is time consuming and inconvenient when you are already experiencing troubles with the internet.  It this was a rare occurrence it would not be an issue.  We are having continual problems which have not been successfully resolved.,2
363149,15-MAY-12,14-MAY-12,Ericka,,en,64.229.67.69,aggb1960@sympatico.ca,15525641,000000125196300,5,5,"nothing more, she was great",5
363150,15-MAY-12,14-MAY-12,Naziha,,fr,174.93.244.77,maryseth@sympatico.ca,15533531,000000125198532,4,1,"Après plusieurs demandes de service mon problème n'est pas encore résolu
Ce matin le 15 mai,je suis encore en contact avec Bell pour le même problème que j'ai depuis le mois de janvier. Je passe des heures au téléphone",1
363151,15-MAY-12,14-MAY-12,Kat,,en,50.100.88.174,marianmayers@sympatico.ca,15533289,000000125192284,4,5,"The email I received regarding changing over to ebilling with your request for me to complete my profile did not allow me to do so.  No matter what I tried as a password it said it was too weak.  You need to be more specific in a simple way.
",5
363152,15-MAY-12,15-MAY-12,Irfan,,en,74.198.9.208,jrmccoll@bell.net,15531651,000000125204705,2,1,"Put me in touch with a rep in Canada... I believe in supporting my own economy!! 

Also he did not resolve my issue and had no clue as to direction to take me to do so!!",2
363153,15-MAY-12,14-MAY-12,Antonette,,en,50.101.255.44,glovrn@sympatico.ca,15529909,000000125185546,1,1,Give all customers the same service,2
363154,15-MAY-12,14-MAY-12,Nix,,en,50.101.255.44,glovrn@sympatico.ca,15529911,000000125184672,1,1,All customers not getting the same treatment re the modem,2
363155,15-MAY-12,14-MAY-12,Miroslav,,en,184.145.66.160,david_byers@sympatico.ca,15528213,000000125202657,3,,"While the problem was the bell.net/outlook. The tech said I had a computer problem. This morning (just now) the Outlook download 100+ messages to my email acct. I had seen and deleted them before, I have my internet back speed wise, so it looks like the problem is gone.",4
363156,15-MAY-12,11-MAY-12,Arthur,,en,184.148.188.163,rsawdon12@sympatico.ca,15509109,000000125143226,5,4,"In this particular case, nothing.",4
363157,15-MAY-12,14-MAY-12,Manoranjith,,en,174.89.158.160,warriorchief@sympatico.ca,15538005,000000125195578,5,4,Should take a better course on computer repairing and talk better English.,4
363158,15-MAY-12,14-MAY-12,Majdi,,fr,70.29.163.165,raylec@sympatico.ca,15535475,000000125181930,5,4,Rien du tout.,5
363159,15-MAY-12,14-MAY-12,Ahmed,,en,72.1.197.130,nvoshart@sympatico.ca,15534649,000000125202944,1,1,Followed the moving instructions that I provided.,1
363160,15-MAY-12,14-MAY-12,Brendan,,en,70.24.5.216,3218@bell.net,15525131,000000125188765,5,5,Nothing,5
363161,15-MAY-12,11-MAY-12,Michael,,en,64.231.47.50,k.warrillow@sympatico.ca,15505577,000000125147878,5,5,nothing more this time,5
363162,15-MAY-12,14-MAY-12,Kevin,,en,70.48.53.84,paddy.bob@sympatico.ca,15534765,000000125192494,5,5,No Issues!,5
363163,15-MAY-12,14-MAY-12,Denis,,en,184.148.86.164,davidpruitt@sympatico.ca,15528217,000000125184241,4,4,,4
363164,14-MAY-12,13-MAY-12,Tshering,,en,65.94.90.88,vicalex@sympatico.ca,15524847,000000125174470,3,1,"I was recently ""upgraded"" from an older internet ""essentials"" package to an ""improved"" fibre optic package. I was sold this on the promise of greatly increased download speed.  This has not been my experience at all. Now the Internet connection is mostly not connected and my work and my family's access to the internet has been interrupted so often it is now not the case of poor internet service from Bell but no internet service.  After one week an internet tech. came to our come, put ""filters"" on the line and said that sometimes fibre optic connections ""overwhelms"" the service to the house and the customer gets disconnected!!!  If this is true, bring back my old service at 2 megabytes per second,as at least the service worked.

I have been a loyal Bell customer for years, I am re thinking this and Cogeco may be my next call.

Andrew Brown
Niagara Falls Ontario
905 357 2389",1
363165,14-MAY-12,11-MAY-12,Elsy,,en,70.54.21.184,john.hayes.cma@sympatico.ca,15505279,000000125137784,1,1,Follow up on promise and help me fix the problem,1
363166,14-MAY-12,13-MAY-12,Nelly,,en,70.31.75.47,pgcoops@sympatico.ca,15523603,000000125173439,5,5,work on reducing the time it took to resolve the issues,5
363167,14-MAY-12,12-MAY-12,Khan,,en,65.95.11.65,hhilliard@sympatico.ca,15513933,000000125164642,5,5,"My problem was resolved satisfactorily, so not applicable.",5
363168,14-MAY-12,13-MAY-12,Luis,,en,70.29.113.3,james.drake@sympatico.ca,15521571,000000125174281,5,5,,5
363169,14-MAY-12,13-MAY-12,Juan,,en,184.151.61.196,ktnicholls@sympatico.ca,15522269,000000125178818,2,2,Better costumer service. Less time on hold waiting for answers,
363663,15-MAY-12,14-MAY-12,Samy,,fr,65.94.169.35,lcourville3@sympatico.ca,15532395,000000125199328,5,4,,4
363664,15-MAY-12,15-MAY-12,Vijayashanti,,en,65.92.211.219,mkerzner@sympatico.ca,15534039,000000125204689,5,5,all was explained to me  very well and voth agents were very patient,5
363665,15-MAY-12,11-MAY-12,Jose,,en,184.148.61.38,j.m.ritchie@sympatico.ca,15504613,000000125152006,5,5,,5
363666,15-MAY-12,14-MAY-12,Mohamed Amine,,fr,69.156.73.43,l.ruest1@sympatico.ca,15532235,000000125195893,3,5,,5
363667,15-MAY-12,14-MAY-12,Mohammed Tausif,,en,70.48.242.36,andelal@bell.net,15525935,000000125182689,5,5,Everything was great,5
363668,15-MAY-12,14-MAY-12,Sriram,,en,50.100.208.53,bluwyz20@sympatico.ca,15526693,000000125197865,5,5,,5
363669,15-MAY-12,14-MAY-12,Aqeel,,en,70.29.61.235,levit@sympatico.ca,15532507,000000125199197,5,5,Great service and quickly resolved.,5
363670,15-MAY-12,12-MAY-12,Jose,,en,50.100.129.222,susanmiron@bell.net,15518173,000000125161375,4,4,,5
363671,15-MAY-12,14-MAY-12,Suraj,,en,69.156.111.76,sally.pook@sympatico.ca,15536159,000000125184520,5,5,Answer faster - have a human being answer the calls and redirect,5
363672,15-MAY-12,14-MAY-12,Lohith,,en,76.70.111.61,warwickjudy@sympatico.ca,15538007,000000125182351,5,5,service was great,5
363673,15-MAY-12,14-MAY-12,Seifeddine,,fr,76.69.186.245,nicand@sympatico.ca,15534481,000000125182015,5,4,,3
363674,15-MAY-12,11-MAY-12,O'Neil,,en,184.148.131.254,lesb2@sympatico.ca,15506187,000000125145583,2,1,"I object to the $2 charge for paper bills.
If Bell needs more money they should go to the C R T C & ask for an increase.
I am preparing to leave Bell.",1
363675,15-MAY-12,14-MAY-12,Edwitch,,fr,184.145.220.41,gberb@sympatico.ca,15529675,000000125203798,2,3,"cela a pris de 10.00 AM jusqu a 2.30 pm

du a un bri dans le poteau",4
363676,15-MAY-12,14-MAY-12,Khaled,,fr,184.148.217.46,louismat@bell.net,15532815,000000125193508,1,1,,1
363677,15-MAY-12,14-MAY-12,Paolo,,en,174.89.192.111,bjmccarthy@bell.net,15526647,000000125195308,4,4,allowed me to keep options i had and add to it instead of having to cancel one option to add larger option. ,4
363678,15-MAY-12,14-MAY-12,Ajay,,en,64.229.245.221,kpowellnicholson@sympatico.ca,15532183,000000125204148,5,5,"Ajay could not have done better, because he was very good. He is what a customer care representative should be like.  If only you have more like him.",3
363679,15-MAY-12,13-MAY-12,Mohammed,,en,70.52.184.55,melkins@sympatico.ca,15522957,000000125178309,5,5,Since I am not computer savvy and do not always understand computer language it would help to have things sometimes spelled out in layman's terms,5
363680,15-MAY-12,14-MAY-12,Kais,,fr,67.70.114.44,roland.tremblay@sympatico.ca,15535895,000000125189631,5,5,,5
363681,15-MAY-12,14-MAY-12,Anis,,fr,70.51.13.46,marlene.zielonka@sympatico.ca,15533425,000000125201623,4,4,,5
363682,15-MAY-12,04-MAY-12,Jordan,,en,208.97.120.67,pereddi@sympatico.ca,15463598,000000125009083,5,5,fast and polite,5
363683,15-MAY-12,11-MAY-12,Karim,,fr,70.30.204.104,hlne_champagne1@sympatico.ca,15504391,000000125149736,5,4,"Rien, tout était parfait !",5
363684,15-MAY-12,14-MAY-12,Nejmeddine,,fr,174.92.232.90,lynne.valiquette@sympatico.ca,15532955,000000125183644,5,5,rien de plus   merci beaucoup,5
363685,15-MAY-12,14-MAY-12,Abderrahmen,,fr,174.93.146.43,jeanlouis569@sympatico.ca,15531025,000000125197086,5,5,rien,3
363686,15-MAY-12,13-MAY-12,Dawood,,en,174.88.88.202,mj_gallinger@sympatico.ca,15523087,000000125170683,4,2,"If there is a problem with your internet service that takes more than a couple of days to resolve you owe it to your customers to inform them.  Apparently, the internet service in my area has been well below standard for several months.  I am paying for a premium service and receiving a sub-standard service level.  I am not happy...I have not yet decided what I am going to do about this, but, the way your company treats its customers is deplorable.",2
363687,15-MAY-12,14-MAY-12,Johanna,,en,76.70.109.152,carter-judith@sympatico.ca,15527213,000000125199931,5,5,"Nothing, I didn't have to wait to speak to a representative this time.  it was all good.",5
363688,15-MAY-12,14-MAY-12,Yassine,,fr,174.91.233.167,lucie.bastien@sympatico.ca,15532867,000000125194843,1,1,"le 19 avril avec une autre préposée, j'ai effectué plusieurs changements tel, télé et internet,  Pour internet, j'ai modifié la location mensuelle de 4.95 à une location one time de 49.95. On a exploré des alternatives de service internet toutefois je n'ai pas modifié mon service mais j'avais compris que c'était un go pour location du modem.  facture du 4 mai rien de changé.  J'ai appelé hier, Yassine m'a dit que pas traité le 19 avril, mais que plus possible de faire ce changement sans changer dee forfait...il a insisté pour le fibe 5/1 avec des ajouts de meg...je lui ai dit, que j'allais réfléchir et que je rappellerais. Il a insisté pour me rappeler dans la soirée, j'ai refusé, je lui ai dit que je ne prendrais pas de dicision rapide.  Je suis revenu sur le pourquoi pas possible d'appliquer la location one time, il m'a reconfirmé que pas possible...je lui ai dit de retourner aux enregistrements du 19 avril, il m'a dit qu'il ne pouvait pas il m'a donné le # 310-2355.  La personne que j'ai rejointe juste après via le 310-2355 a appliqué ce changement concernant la location de modem mensuelle à one time sans problème, jai reçu mon courriel de confirmation.  Avec Yassine, je me suis sentie pressée, poussée à accepter un changement que je ne voulais je ne me suis  pas du tout sentie en confiance.  Je suis employée de Bell et je n'ai pas aimé mon expérience...imaginons le client externe.  Merci d'avoir pris le temps de m'envoyer ce sondage, j'apprécie, Merci Lucie Bastien ",3
363689,15-MAY-12,14-MAY-12,Pascal,,fr,174.93.146.43,jeanlouis569@sympatico.ca,15531027,000000125193672,1,1,répondre a mes questions,1
363690,15-MAY-12,14-MAY-12,Luis,,en,70.50.96.96,bvrolling@bell.net,15527009,000000125195588,5,4,,5
363691,15-MAY-12,14-MAY-12,Ronald,,en,174.88.55.25,d-r.schillaci@sympatico.ca,15527947,000000125180200,1,1,The representative was in India. Although I was calling in the early morning (approx. 6:30 am) I expect to talk to someone in Canada who can fix the problem. Internet access has been irregular over the past few weeks and it has become unusable when I'm in the midst of something.  I expect better service from Bell.,
363692,15-MAY-12,14-MAY-12,Sowmya,,en,76.71.151.112,ddjk@sympatico.ca,15528301,000000125199323,4,4,,4
363693,15-MAY-12,14-MAY-12,Mohamed Taieb,,fr,69.157.176.32,romeo.richard@sympatico.ca,15535913,000000125181427,4,4,"Rien, c'était très bien.",5
363694,15-MAY-12,12-MAY-12,Priyanka,,en,70.24.244.112,chacra@sympatico.ca,15512289,000000125165840,1,1,She avoided questions.when she came on the line and explained what she understood the problem to be ... it wasn't even close.when I asked her what she did on the server to fit it .. she avoided answering. ,1
363695,15-MAY-12,14-MAY-12,Eduardo,,en,70.54.21.209,alnisbet@sympatico.ca,15525845,000000125203868,5,2,know more about ipods and ipads,5
363696,15-MAY-12,12-MAY-12,Edgar,,en,70.24.244.112,chacra@sympatico.ca,15512291,000000125168167,5,4,,3
364158,15-MAY-12,14-MAY-12,David,,en,70.54.131.180,wesley.jablonski@sympatico.ca,15538069,000000125184381,4,4,,4
364159,15-MAY-12,14-MAY-12,Srinivas,,en,70.54.131.180,wesley.jablonski@sympatico.ca,15538071,000000125183787,4,4,,4
364160,15-MAY-12,12-MAY-12,Jamila,,fr,67.70.113.33,jean-yves.dussault@sympatico.ca,15514345,000000125155579,5,5,il ny avait pas d autre moyen pour mieux résoudre le problème.,5
364161,15-MAY-12,14-MAY-12,Mohamed,,fr,70.26.176.130,genevieve_roy_9@sympatico.ca,15529721,000000125202373,1,1,"1 - ne pas faire d'erreur sur la facture
2 - corriger les erreurs
3 - ne pas mentir",1
364162,15-MAY-12,14-MAY-12,Elizabeth,,en,184.148.8.64,Andrey_L@sympatico.ca,15525165,000000125203267,5,4,i reported a fault with the 2wire modem,4
364163,15-MAY-12,11-MAY-12,Vijay,,en,70.50.216.170,eugene.bisdee@sympatico.ca,15503369,000000125143594,5,4,,4
364164,15-MAY-12,14-MAY-12,Methil,,en,50.101.156.63,brim1@sympatico.ca,15526915,000000125200017,5,5,Everything was completed while on the phone.,5
364165,15-MAY-12,14-MAY-12,Nizar,,fr,69.156.59.169,caroline.plante@sympatico.ca,15527175,000000125196066,5,5,,4
364166,15-MAY-12,14-MAY-12,Samuel,,en,70.53.147.144,fraser2@sympatico.ca,15529457,000000125183064,4,4,,5
364167,15-MAY-12,14-MAY-12,Jose,,en,50.100.29.97,d_faiola@sympatico.ca,15527995,000000125184575,5,5,,5
364168,15-MAY-12,14-MAY-12,Lotfi,,fr,174.91.233.167,lucie.bastien@sympatico.ca,15532869,000000125195158,5,5,"Bonjour, Lotfi est le 2e préposé que j'ai rejoint pour avoir une réponse juste.  Il a écouté, a compris la situation --> le 19 mai
j'ai fait plusieurs changement sur ma facturation, le changement de facturation mensuelle modem à location one time de 49.95 n'avait pas été enregistré, on s'était mal compris je crois. j'ai validé ma facture et J'appelais pour faire appliquer ce changement.  Le premier préposé appel 16h 10 (voir autre sondage) ne m'a pas aidé du tout.  Alors que j'ai eu entière satisfaction avec Lofti, il a appliqué le changement alors que l'autre préposé me certifiait que c'était impossible sans changement de forfait.  Encore une fois j'apprécie l'opportunité de fournir des commentaires.",5
364169,15-MAY-12,14-MAY-12,Edgar,,en,64.229.96.231,arleneb7@sympatico.ca,15526159,000000125203716,5,5,,5
364170,15-MAY-12,14-MAY-12,Armando,,en,65.94.207.125,michael123_7@sympatico.ca,15533819,000000125195203,3,3,understand the problem instantly,3
364171,15-MAY-12,11-MAY-12,Prem,,fr,74.14.172.237,pierre.akl@sympatico.ca,15508325,000000125141364,5,4,je ne peux rien ajoute de plus,5
364172,15-MAY-12,14-MAY-12,Sweta,,en,69.157.122.144,douglassford@sympatico.ca,15528695,000000125182442,5,5,Hire more employees who are as competent as Sweta.,5
364173,15-MAY-12,14-MAY-12,Rahim,,en,74.12.189.21,jamiesonfamily@sympatico.ca,15530829,000000125184046,5,4,,4
364174,15-MAY-12,13-MAY-12,Vijay,,en,174.93.169.136,frank.muggianu@sympatico.ca,15520905,000000125175944,3,1,"Everytime a Bell crew comes and works in our area we always seem to get these problems.  We had all our wiring changed inside the house, from the house to the poll, and the modem was changed 3 times.  I don't apprciate your technician blaming the squirrels & the rain for these intermitent cutoffs & static on the line.  I believe that the technicians working in the main panels are not tucking the wires back properly...they are either getting squashed (pinched) when they close the panel doors or not screwed in properly.  I hope you don't have to get a crew from Ontario again to fix these local issues.",2
364175,15-MAY-12,14-MAY-12,Sanah,,en,70.26.147.193,upthehill@bell.net,15537743,000000125194467,5,5,nothing,5
364176,15-MAY-12,14-MAY-12,Majdi,,fr,184.148.223.123,yvanchampagne@sympatico.ca,15538325,000000125182828,3,,"Il ne veulent pas nous ecrire par email ce qu'il nous offre.Alors j'ai peur d'une surprise quand je vais recevoir ma facture.Mes amis ont tous eu de mauvaises experiences avec Bell.
Si C'est comme on me la promis je restere longtemps client chez Bell.
Yvanchampagne@sympatico.ca",3
364177,15-MAY-12,14-MAY-12,Bochra,,fr,70.30.205.48,francoisblanchet@sympatico.ca,15529435,000000125183241,4,5,"Offrir la même qualité d'écoute et d'intervention le samedi soir car mon appel du 14 mai à 10h02 était mon troisième. Les 2 premiers, samedi 12 mai en soirée, j'ai raccroché car je ne pouvais pas comprendre les conseillers au bout du fil.",3
364178,15-MAY-12,14-MAY-12,Red,,en,70.50.188.124,aeroboat@sympatico.ca,15525623,000000125194957,3,4,"STOP MAKEING INVOICE MISTAKES SO I WILL NOT HAVE TO CALL YOU.

THANK YOU  F.R. GUMBINGER ",4
364179,15-MAY-12,14-MAY-12,Abbey,,en,70.51.166.224,fryer71@sympatico.ca,15529485,000000125201295,4,,I've been trying to get one charge fee for modem (and not monthly charge) since February.  I feel at this point that I shouldn't be charged for the modem at all.  Very tempted to take my business elsewhere!,1
364180,15-MAY-12,14-MAY-12,Valerie,,en,174.91.93.142,yettahg@sympatico.ca,15538269,000000125185883,5,4,,3
364181,15-MAY-12,14-MAY-12,Sudheer,,en,70.24.163.107,jstather@sympatico.ca,15531687,000000125198950,4,4,,4
364182,15-MAY-12,13-MAY-12,Souleiman,,en,174.89.22.125,theresecmp@sympatico.ca,15524667,000000125175244,4,4,,4
364183,15-MAY-12,13-MAY-12,Wynbert,,en,174.89.22.125,theresecmp@sympatico.ca,15524669,000000125176541,4,4,,4
364184,13-MAY-12,12-MAY-12,Methil,,en,70.29.9.65,plytle@sympatico.ca,15516923,000000125168704,4,4,"I am not surer at present . I haven't had enough time to work on the computer. As far as connecting with my emails, that is fine. When I connect to Internet Explorer ,my computer is still freezing sometimes.",5
364185,11-JUN-12,14-MAY-12,Valerie,,en,65.95.227.236,faith.armstrong@sympatico.ca,15529229,000000125192760,4,3,"While the representative was very helpful, and informative, I am disappointed with how Bell has handled this situation as a whole.  The one thing I would recommend is that Bell should seriously consider more flexible plans with competitive pricing.  ",
364186,11-JUN-12,14-MAY-12,Matthew,,en,67.70.40.159,laurel.ritchie@sympatico.ca,15532341,000000125198720,5,5,nothing,4
362604,14-MAY-12,13-MAY-12,Steven Knox,,en,69.158.13.170,hbacquie@sympatico.ca,15521317,000000125179221,5,5,"There is absolutely nothing you could have done to improve my experience. This was the best tech support I've received from Bell in a long, long time. Steven (and he told me his name was Steven Clark, not Steven Knox; his employee number is 606-1156) was knowledgeable, courteous, professional and, perhaps most importantly, extremely clear with his instructions. 

This is the calibre of customer service I would like to expect from Bell; if more of your agents delivered this kind of service, I would recommend Bell unreservedly to those I know. 

(This is also probably the first time in ages that I've spoken with an agent based in Canada -- one who speaks English as a first language and speaks it well. Hate to say it, but it makes a difference on calls of this nature.) 

My many unsatisfactory calls with Bell agents in other countries who are struggling with their English (and struggling to understand me -- a pretty clear communicator -- while I struggle to understand them) is the main reason I have not switched my cable television from Rogers to Bell. I usually have to repeat myself countless times in a tech support call to be understood, which gets extremely frustrating. That didn't happen once on my call with Steven. He not only understood exactly what I was saying, but actually anticipated where I was going next. I was so grateful, I felt as though I'd won the tech support lottery.

More calls like the one I had with Steven Clark might, in time, change my mind about switching my TV service to Bell. You should hire more employees like him.

Please thank him again for me!",5
362605,14-MAY-12,13-MAY-12,Gregorio,,en,184.145.3.130,ken.macauley1@sympatico.ca,15522159,000000125176272,5,5,O,5
362606,14-MAY-12,01-MAY-12,Susan,,en,76.68.5.244,lilo1@sympatico.ca,15447614,000000124927032,4,4,,5
362607,14-MAY-12,13-MAY-12,Nandhini,,en,65.94.120.178,normancard@bell.net,15523385,000000125178499,5,5,none,5
362608,14-MAY-12,07-MAY-12,Sanah,,en,65.92.95.52,doug05@bell.net,15484660,000000125047906,5,4,,5
362609,14-MAY-12,12-MAY-12,Saifeddine,,fr,74.15.119.7,jybillette@sympatico.ca,15514833,000000125157971,5,5,tout est parfait,5
362610,14-MAY-12,13-MAY-12,Andre,,en,70.30.136.81,lholychuk@sympatico.ca,15522435,000000125178814,5,5,,5
362611,14-MAY-12,07-MAY-12,Mary,,en,70.48.205.173,hanmar3@sympatico.ca,15486160,000000125059686,4,4,"sometimes it is hard to understand the person on the other side of the line, nothing against the person.",5
362612,14-MAY-12,13-MAY-12,Kat,,en,70.50.45.185,rbrebion899@sympatico.ca,15523825,000000125176916,5,5,,3
362613,14-MAY-12,13-MAY-12,Wafa,,fr,67.68.7.55,jpinto-leite@sympatico.ca,15521985,000000125172962,5,5,rien du tout tout été parfait ,5
362614,14-MAY-12,13-MAY-12,Karen,,en,174.91.62.129,jeff61@sympatico.ca,15521729,000000125172193,5,5,The help I received was outstanding concerning my issue. Kareen was very understanding and helpful.,5
362615,14-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,76.64.252.76,lisette011@sympatico.ca,15522465,000000125176100,,,We have already contacted the executive office about this recent service.,
362616,14-MAY-12,13-MAY-12,Gustavo,,en,67.71.64.87,rmaziak@sympatico.ca,15523945,000000125177903,5,5,less wait time to speak to a tech,4
362617,14-MAY-12,13-MAY-12,Juan Carlos,,en,184.147.215.42,rknight@sympatico.ca,15523929,000000125178796,4,4,,5
362618,14-MAY-12,11-MAY-12,Helmi,,fr,184.151.114.95,trempat@sympatico.ca,15510521,000000125143075,4,4,On a changé pour turbo chalet et maison ,4
362619,14-MAY-12,12-MAY-12,Eddy,,en,174.95.170.51,meshine@sympatico.ca,15515995,000000125168482,4,4,"I could have been notified about our disruption of internet service sooner. 















",3
362620,14-MAY-12,13-MAY-12,Rahul,,en,67.71.6.166,ben.jowitt@bell.net,15519599,000000125179023,4,3,"After  contacting  5  Tech's  to  correct a  problem, created  by  Bell's   equipment,  I  find  it  very disturbing and   time  consuming.",3
362621,14-MAY-12,12-MAY-12,Elmer,,en,70.31.24.49,phyllis.kokoski@sympatico.ca,15516861,000000125167624,5,4,"good fast clear service even on a sat evening

",5
362622,14-MAY-12,13-MAY-12,Munuganti Gyaneshwar,,en,184.148.186.13,gilmour.s@sympatico.ca,15521101,000000125173086,4,5,,5
362623,15-MAY-12,14-MAY-12,Mohamed,,fr,76.69.177.204,Merlin171157@bell.net,15525304,000000125187455,5,5,,5
362624,15-MAY-12,14-MAY-12,Denice,,en,184.147.228.119,grcolby@sympatico.ca,15530021,000000125182537,5,4,,4
362625,15-MAY-12,14-MAY-12,Paola,,en,67.70.18.224,hugh3320@bell.net,15530435,000000125192768,4,4,The service was very good with the call but if the overall company kept better records the call would not have been necessary as the technican that came to my house had already taken the modem with him,3
362626,15-MAY-12,07-MAY-12,Ashwini,,en,184.144.61.44,Sanginiti@sympatico.ca,15481374,000000125062387,4,4,,4
362627,15-MAY-12,14-MAY-12,Pratiksh,,en,206.47.78.150,kgaiger@bell.net,15532035,000000125195500,3,1,Move your call centre to Canada. Problem solving time is frustrated by inability to understand your reps. They speak too quickly. ,3
362628,15-MAY-12,14-MAY-12,Gattu,,en,70.49.4.161,david.appleton@sympatico.ca,15528181,000000125180297,5,4,,3
362629,15-MAY-12,14-MAY-12,Syed,,en,76.64.15.3,rosiak@sympatico.ca,15535961,000000125196303,4,4,Quicker solution to the problem However there was perseverance in solving the issue,5
362630,15-MAY-12,14-MAY-12,Sukumar,,en,70.26.48.125,al.rossato@sympatico.ca,15525695,000000125184618,5,4,,5
362631,15-MAY-12,14-MAY-12,Lotfi,,fr,67.68.249.195,roland.laurence@sympatico.ca,15535891,000000125200869,3,3,,4
362632,15-MAY-12,14-MAY-12,Eka,,en,70.31.40.77,davidwellsd@sympatico.ca,15528229,000000125193786,5,4,Nothing,4
362633,15-MAY-12,14-MAY-12,Iris,,en,70.24.111.71,nflemming@bell.net,15534459,000000125189300,4,4,,4
362634,15-MAY-12,14-MAY-12,Denice,,en,184.147.225.58,bsoares2004@sympatico.ca,15526963,000000125191512,5,5,paid attention to the notes on file,4
362635,15-MAY-12,14-MAY-12,Rym,,fr,67.68.168.160,y_martel@bell.net,15538241,000000125180909,5,5,,4
362636,15-MAY-12,14-MAY-12,Erick,,en,70.51.28.84,zozoadventure@sympatico.ca,15538419,000000125199712,1,1,SEE YOU IN COURT?,1
362637,15-MAY-12,14-MAY-12,Mindy,,en,70.29.13.93,bkohl@sympatico.ca,15526663,000000125183480,4,4,,4
362638,15-MAY-12,14-MAY-12,John,,en,76.68.105.70,s.cope@bell.net,15536093,000000125202065,5,5,,5
362639,15-MAY-12,14-MAY-12,Kevin,,en,76.68.252.50,lakemonro@sympatico.ca,15532275,000000125201574,5,5,"I really like that the technician can take over control of the computer. So much easier!
My guy was great, as all your techs are!",5
362640,15-MAY-12,14-MAY-12,Igor,,en,184.147.119.26,lawn@sympatico.ca,15532367,000000125185336,5,5,Nothing,4
362641,15-MAY-12,14-MAY-12,Temsu,,en,65.95.180.116,stanleyrosenzweig@sympatico.ca,15536915,000000125182189,2,4,Efficientcy.After waiting ten minutes to speak to an inexperience repesentive and waiting ten more minutes after being disconnected I finally was helped.,2
362642,15-MAY-12,14-MAY-12,Wissem,,fr,70.48.223.241,zanbaka@sympatico.ca,15538382,000000125193368,4,4,Pas de commentaires,4
363170,14-MAY-12,13-MAY-12,Wynbert,,en,67.71.138.222,michael.beard@sympatico.ca,15522991,000000125170100,5,5,"Nothing.  The Tech who came to my house was awesome. Friendly, courteous, and knowledgeable. I wish all my dealings were this good!",5
363171,14-MAY-12,13-MAY-12,Pierre,,en,216.104.122.185,kimber.bro@sympatico.ca,15522213,000000125175288,5,5,,5
363172,14-MAY-12,12-MAY-12,Kevin,,en,69.159.197.101,vdoria@sympatico.ca,15518571,000000125165425,2,2,very poor service would love to explain,2
363173,14-MAY-12,12-MAY-12,Gustavo,,en,174.88.135.93,jewanr@sympatico.ca,15514429,000000125157943,5,5,"I had two people who tried to rectify my problem and was unable too said i had to wait over 72 hrs,I spoke to Gustavo and had the problem resolved in less than 30 mins,it is people like Gustavo thats make me stay with BELL...keep up the professional work Gustavo....Thanks very much for your help.

Jewan.",5
363174,14-MAY-12,12-MAY-12,Naveed,,en,174.93.81.25,cathyisnot@bell.net,15512231,000000125156019,3,3,My inquiry was resolved when i was put up to the next support level. Mich helped me out and got my internet working over the phone.,1
363175,14-MAY-12,12-MAY-12,Priyojoy,,en,184.151.61.120,riley.mcreynolds@sympatico.ca,15517281,000000125159132,1,1,"Develop a philosophy of customer service which respects the customer's time and the limits of their patience.
",1
363176,14-MAY-12,11-MAY-12,Juan,,en,70.27.62.34,rlpetts@sympatico.ca,15508875,000000125153629,1,1,Give me a positive answer to my problem!!,1
363177,14-MAY-12,13-MAY-12,Divya,,en,76.68.55.55,alan.maunder@bell.net,15519189,000000125177216,5,5,nothing,5
363178,14-MAY-12,12-MAY-12,Haythem,,fr,70.29.148.63,kartachentz13@bell.net,15514915,000000125167442,5,3,"D'apret mon experience il me reste un seul test a faire, augmente le upload et diminuer le download pour avoir une vitesse stable",4
363179,14-MAY-12,13-MAY-12,Manoranjith,,en,69.159.85.176,marty.vankessel@sympatico.ca,15522849,000000125173779,2,3,The support person didn't seem very knowledgeable and their tone was condescending.  They offered no advice on how to fix the issue.  His only advice was that the bell modem couldn't do what I wanted it to do.  I was looking for advice regarding possible solutions and in this regard you failed miserably,2
363180,14-MAY-12,11-MAY-12,Melissa,,en,70.50.202.192,sivasiva@sympatico.ca,15509725,000000125143250,2,2,need faster service,3
363181,15-MAY-12,14-MAY-12,Jason,,en,70.52.75.224,alfonso.scandale@sympatico.ca,15525777,000000125184587,4,5,Have phone settings RESET.,4
363182,15-MAY-12,14-MAY-12,Anne,,en,70.49.104.120,kjwilson@sympatico.ca,15532123,000000125197418,2,1,"Call took 65min, alot of time on hold while clerk was off the line. Problem has existed since Sept 2011 with promises of forwarding it to the IT staff for resolution, nothing ever happens. Very poor service.  My next step will be a letter to your CEO and to our Newsapaper.",1
363183,15-MAY-12,14-MAY-12,Maria,,en,184.145.5.157,jeanhorne@sympatico.ca,15531023,000000125202004,4,4,Maria was very efficient just a little quick to move on to next customer once my problem was solved when I wanted to ask her to do more for me... I suspect this is your fault (rules) and not hers.,4
363184,15-MAY-12,14-MAY-12,Annie,,en,67.70.86.250,shafi.shaikh@sympatico.ca,15536481,000000125186317,5,5,,5
363185,15-MAY-12,14-MAY-12,Abhishek,,en,184.145.66.163,dliska@bell.net,15528569,000000125185517,5,5,,4
363186,15-MAY-12,14-MAY-12,Cara,,en,99.246.138.67,doc.ron@sympatico.ca,15528605,000000125188817,5,5,,5
363187,15-MAY-12,14-MAY-12,Vidya,,en,70.48.219.106,jrsallmen@sympatico.ca,15531661,000000125188451,1,1,I was given wrong information.  I was told we can't access e-mail from another location unless we have a turbo stick.  Then we went away and were able to access it!,4
363188,15-MAY-12,14-MAY-12,Gregorio,,en,184.151.114.4,gjanssen@sympatico.ca,15529863,000000125199025,5,5,Explanation of what exactly caused my issue,4
363189,15-MAY-12,14-MAY-12,Mauricio,,en,216.46.14.50,ptjl@bell.net,15535305,000000125183009,5,5,,4
363190,15-MAY-12,11-MAY-12,Sarra,,fr,70.48.24.31,marjofec@sympatico.ca,15506871,000000125146641,2,2,Bien je voulais le même service en payant moins et cela n'était pas possible.,2
363191,15-MAY-12,14-MAY-12,Tabetha,,en,184.148.172.163,leereed@sympatico.ca,15532443,000000125182157,5,4,,4
363192,15-MAY-12,14-MAY-12,Tathiana,,en,174.92.102.127,anderson17@sympatico.ca,15525937,000000125182201,5,5,,4
363193,15-MAY-12,14-MAY-12,Orestes,,en,70.52.192.214,devine791@sympatico.ca,15528435,000000125188520,1,2,get the bill right over 4 months ago!!!!,1
363194,15-MAY-12,14-MAY-12,Arush,,en,70.27.137.151,dougjoyford@sympatico.ca,15528691,000000125197304,5,5,nothing everything is working fine now.,5
363195,15-MAY-12,13-MAY-12,Gustavo,,en,174.88.252.27,carmine.prevate@sympatico.ca,15519923,000000125174735,4,5,"Email me the Purolator tracking number for the package.I phoned on Sunday and was told delivery was for Monday afternoon. It arrived on Tuesday.
Purolator does not pick up on Sundays.",5
363196,15-MAY-12,13-MAY-12,Nandhini,,en,174.94.3.221,p.hutton@sympatico.ca,15523469,000000125176446,5,4,no,5
363197,15-MAY-12,14-MAY-12,Sara,,en,184.148.88.23,lucyk@bell.net,15532895,000000125194732,5,5,,5
363198,15-MAY-12,14-MAY-12,Hamdi,,fr,70.50.177.109,steve.faye@sympatico.ca,15536977,000000125199656,5,5,,4
363199,15-MAY-12,14-MAY-12,Prussien,,en,64.229.139.137,bilickiab@sympatico.ca,15526607,000000125204445,5,5,good experience,5
363200,13-MAY-12,13-MAY-12,Naveen,,en,174.88.89.214,bobnvera@sympatico.ca,15512001,000000125169093,4,4,?,4
363201,13-MAY-12,12-MAY-12,Kira,,en,69.156.109.191,dishman@sympatico.ca,15512919,000000125157089,1,1,"Stop calling customers and promising special rates (more than once) then not following thru and telling the customer inquiring about it that sorry there isn't any message on your account, nothing I can do, Bell doesn't keep accurate records",1
363202,13-MAY-12,12-MAY-12,Yosra,,fr,70.29.169.251,m.lissade@sympatico.ca,15515527,000000125161538,4,4,"Rien de plus.  La représentante qui m'avait servi était gentille, attentive, patiente et aidante.",4
363203,13-MAY-12,11-MAY-12,Ahmed,,en,65.92.142.29,jeanmarcpaquette@sympatico.ca,15504923,000000125146460,3,3,offer me better prices,3
363204,13-MAY-12,12-MAY-12,Ines,,fr,64.229.56.214,jacques_milot@sympatico.ca,15514203,000000125162855,5,4,,4
363205,13-MAY-12,11-MAY-12,Bob,,en,174.89.42.142,daisysung@sympatico.ca,15502471,000000125152697,5,5,Everything is good.,5
363697,14-MAY-12,13-MAY-12,Alberto,,fr,174.94.98.175,rothpeter@bell.net,15524045,000000125169518,2,2,service a la clientale donne des responses plus rapidement!,3
363698,14-MAY-12,11-MAY-12,Ravi,,en,74.12.80.101,abvenerus@sympatico.ca,15500625,000000125150069,5,5,nothing,5
363699,14-MAY-12,11-MAY-12,Vladimir,,en,70.50.203.121,proth@sympatico.ca,15508469,000000125140132,4,5,"I talked with three service people.  the last gentleman that finally got me up and running late on the 11th went above and beyond to help me get my email reactivated in a timely time.  The first two were rather frustrating as I was told the code could nto be reset for 48 until 72 hours and I was about to go on a walk for which I was awaiting for donors.
",4
363700,14-MAY-12,06-MAY-12,Weng,,en,69.9.74.26,r.mollet@sympatico.ca,15479544,000000125028764,5,5,0,5
363701,14-MAY-12,13-MAY-12,Nischal,,en,65.95.84.110,dwcoghlan@sympatico.ca,15520599,000000125169497,5,5,"nothing. I was so happy that the people I spoke with, assisted me in need.",5
363702,15-MAY-12,14-MAY-12,Myriam,,fr,65.92.142.201,mariemd@sympatico.ca,15533333,000000125182734,5,5,,4
363703,15-MAY-12,14-MAY-12,Suzon,,en,76.64.197.46,vank2@bell.net,15537809,000000125198722,4,4,No suggestions.,5
363704,15-MAY-12,14-MAY-12,Afroze,,en,206.47.78.150,kgaiger@bell.net,15532037,000000125195934,1,1,Value my time,3
363705,15-MAY-12,14-MAY-12,Houssem,,fr,70.52.101.229,manuecloutier@sympatico.ca,15533156,000000125199539,5,4,rien,5
363706,15-MAY-12,14-MAY-12,Snehalatha,,en,70.29.232.12,ginoca@sympatico.ca,15529853,000000125203923,1,1,Not to hang up on me and not call back.,4
363707,15-MAY-12,14-MAY-12,John,,en,70.48.202.126,mlouise@sympatico.ca,15534075,000000125198174,5,5,,5
363708,15-MAY-12,14-MAY-12,Lobna,,fr,69.156.66.72,martinmahee@sympatico.ca,15533484,000000125182829,5,5,"Non, la dame a été tres patiente et c est parfait pour moi qui n est pas tres bonne sur l ordi....Merci encore mon probleme est résolu....",5
363709,15-MAY-12,14-MAY-12,Danny,,en,174.88.19.217,jmhartig@sympatico.ca,15531335,000000125189695,5,5,,5
363710,15-MAY-12,14-MAY-12,Gattu,,en,50.70.134.166,abylsma@sympatico.ca,15525533,000000125180580,,,I don't have a bell account,
363711,15-MAY-12,14-MAY-12,Sarra,,en,70.24.0.152,carter20082@bell.net,15527215,000000125189427,1,4,handle the request in less than 208 minutes,2
363712,15-MAY-12,14-MAY-12,Quintin,,en,24.36.231.155,tmgirt@sympatico.ca,15537529,000000125182243,5,,,
363713,15-MAY-12,14-MAY-12,Dems,,en,65.93.40.20,mdmen4@bell.net,15533681,000000125185062,4,4,"We need personal contacts, like we had when we could stop at a local service office and talk person-to-person. Now we have local stores which would gladly sell you anything, but we do not get answers to our questions in respect to existing services: ""For that you have to call our service group"" - is the usual answer by your sale people. If you really do care for the customers, put yourself in the customers' shoos and see if you like it ... and be visible to the customers, too. ",4
363714,15-MAY-12,14-MAY-12,Zishan,,en,76.64.151.222,pdool@sympatico.ca,15534971,000000125204245,5,5,nothing everything was good,5
363715,15-MAY-12,14-MAY-12,Innocent,,en,50.100.149.131,olmsteadpg@sympatico.ca,15534705,000000125183659,1,1,"When the customer calls with a problem/complaint and the bell representative offers a resolution it doesn't happen and when the customer calls back the new representative claims they don't know how that was offered as the program doesn't exsist?.....Then offers a lower satisfaction program, what is e customer to think of The Gong Show?""",1
363716,15-MAY-12,07-MAY-12,Janize,,en,64.231.192.140,ekorpela@sympatico.ca,15484896,000000125043091,4,,"There should have been no change made  to my internet plan on my previous call as it had nothing to do with the plan I was on and it was more than adequate for my needs,
 ",3
363717,15-MAY-12,14-MAY-12,Elsy,,en,70.24.106.162,ron.foster3@sympatico.ca,15535919,000000125181843,5,5,Excellent.When I gave up she wouldn't.,5
363718,15-MAY-12,14-MAY-12,Ilona,,en,70.54.96.111,hr.goss@sympatico.ca,15530419,000000125188937,1,2,Have people that are able to access when the promised high speed fibre based product will be delivered to my home.  Have a sales department that recognizes when a loyal customer has been getting ripped off by payiong for a product YOU CAN'T DELIVER.  I believe that this has been a fraud. Shame on Bell.,2
363719,15-MAY-12,14-MAY-12,Aquiles,,en,198.20.32.1,r.fewster@sympatico.ca,15535341,000000125199451,5,5,,5
363720,15-MAY-12,14-MAY-12,Luis,,en,50.101.46.241,hstonelw@sympatico.ca,15530423,000000125200742,5,5,"Not sure. The response time was good, the tech was understandable and knowledge about the issue. ",5
363721,15-MAY-12,14-MAY-12,Imen,,fr,184.148.12.112,mpoliquin000@sympatico.ca,15534231,000000125182230,5,5,Rien. J'apprécie le fait qu'on puisse parler à un conseiller qui comprend rapidement la demande faite et qui agit en conséquence. Merci.,5
363722,15-MAY-12,14-MAY-12,Ilona,,en,69.157.165.231,chuck.lawrence2@sympatico.ca,15527585,000000125184822,1,1,answer the phone,
363723,15-MAY-12,13-MAY-12,Zaid,,en,70.51.27.58,keithd@sympatico.ca,15522145,000000125169444,4,4,,4
363724,15-MAY-12,14-MAY-12,Juliio,,en,174.95.94.143,ghilbo1@sympatico.ca,15529799,000000125190986,5,5,,5
363725,15-MAY-12,14-MAY-12,Daniel,,en,76.64.99.6,t.cullen@sympatico.ca,15537201,000000125196812,5,5,,5
363726,15-MAY-12,14-MAY-12,Philip,,en,80.187.201.11,pmilutin@sympatico.ca,15535189,000000125190574,3,3,"listen
have a better command of english",2
363727,15-MAY-12,14-MAY-12,Shinoj,,en,184.144.49.106,bakjak@sympatico.ca,15526355,000000125182738,3,3,Have a service agent that could both understand and speak English fluently!!!!,3
363728,15-MAY-12,14-MAY-12,Anusha,,en,207.164.79.100,reyrosegueta@sympatico.ca,15535609,000000125195152,1,1,"if you have well trained tech support people don't have to be on the phone for hours to resolve simple problems. 
i asked for a simple help then everything got screwed up. ",1
363729,15-MAY-12,14-MAY-12,Andre,,en,38.116.192.100,cruik@sympatico.ca,15527855,000000125203053,5,5,nothing necessary to improve,5
363730,15-MAY-12,14-MAY-12,Melvin,,en,70.27.41.248,ppettitt@bell.net,15535239,000000125200458,5,5,Nothing,5
363731,15-MAY-12,14-MAY-12,Hector,,en,64.231.167.140,kwilson.539@bell.net,15532223,000000125185368,5,4,"Better communication between your service areas and reps.  I waited on the phone at least an hour in total time, just to have changes made to my modem.  An hour later the rep calls back to tell me about the outage.  They called a service rep to the house today to check and make changes to my service again.",4
363732,15-MAY-12,14-MAY-12,Ferdaous,,fr,67.68.68.99,h.l.burgoyne@bell.net,15530159,000000125191528,2,2,La communication a duré près d'une heureet le nom de mon mari apparait comme nom de connection au lieu de MON NOM :Hélène Burgoyne dans ma nouvelle adresse courriel.Je ne puis plus utiliser Hotmail pour voir mes messages,2
363733,15-MAY-12,14-MAY-12,John,,en,70.51.176.137,dyavner@sympatico.ca,15528841,000000125184803,5,5,,5
363734,15-MAY-12,14-MAY-12,Naoufel,,fr,70.27.244.12,myralbakhos@sympatico.ca,15534349,000000125191161,4,3,Rien,4
364187,14-JUL-12,14-JUL-12,,,en,174.91.61.15,,,,1,1,"To whom it may concern,
I am sending CCTS and BELL  reference numbers,from which you can see that you promised to CCTS and me that your price  for TV service will be the same($48.00)till the end of contract. Last two month you change it.On Jul. 09 2012 at 6:26 pm I spoke with manager and asked him why price  is changed. For everything  I said he repeated that price is changeable even though I have contract. I hope you will correct price for May and June and keep it till the end of contract.Also, please match amount what I receive on my bill with amount what I get over the telephone  when I call to pay.
I hope that you will resolve this in my satisfaction and I don't need to contact CCTS again.
Regards,
Vlado Percinlic
  
CCTS reference number: 02010800150903
Bell reference number: BE11091563109

Telecom Service Provider: Bell
Line of Business: Television

Customer name:  Vlado Percinlic
Date of customer contact: September 19th, 2011

Details of complaint: 
Mr. Percinlic claims the monthly rate of his television service isn't 
what he was originally offered.

Details of resolution: 
I have looked in our systems and found the original sales offer of Mr. 
Percinlic was made by an external vendor of Bell called ICT North. 
According to the notes inside the Bell Satellite Television account 
(8455100646127374) of Mr. Percinlic, the rate he was offered for Bell 
Satellite Television was $48.00 per month and was as follows.

$35.00 Digital Standard
$18.00 3 Digital Theme Pack
$19.00 Premium movie Pack
cr$19.00 Premium movie Pack Promotion (2 months)
cr$5.00 Bell Bundle Rebate
==========
$48.00 Total (before taxes and network fee).

The email sent by ICT North which Mr. Percinlic provided us didn?t 
confirm the Premium movie Pack would be free for 2 months only. I 
verified the bills of Mr. Percinlic and he was charged 7 months of 
Premium Movie Channels. I will credit these charges on his October 26th,
2011 One Bill (210903610) statement.

Since there are no rebates that can be applied to cover the discrepancy 
until the end of the contract on November 26th, 2012, I will follow up 
on a monthly to apply a credit for the discrepancy. Mr. Percinlic had no
objections as long as he only pays $48.00 for his television service in 
the end.

Complaint has been resolved to the satisfaction of the complainant and 
the TSP: Yes
Complaint remains unresolved: No


François Boisjoli
Customer Relations Associate 
Customer Relations Centre, Bell Executive Office

",2
364188,24-JUL-12,24-JUL-12,,,en,174.88.156.92,,,,2,2,"In Customer Service: Professionalism must always be maintained! I chatted with a Bell representative today who was, sarcastic, impatient and not very clear and did not maintain prefessionalism with me. I am not pleased with his service. Agent name: Marc Andre S. Email: marc-andre.samyn@bell.ca

He claimed I was ""wasting"" his time, as a new business owner, naturally I have questions and I have the right to not make an decision until all information has been provided to me and there are no ambigiuties. 

The agent came off as if he was only interested in me registering for the service a.s.p and clearly not customer satisfaction and helping keep informerd Bell customers.

VERY DISAPPOINTED! (I have saved the chat transcript) If requested I will provide it!

-Kirran Awan
kirran.awan@gmail.com",2
364189,28-JUL-12,16-APR-12,Henia,,fr,174.95.115.65,h.girouard@sympatico.ca,15299168,000000124601981,4,1,???????,4
364190,01-AUG-12,13-MAY-12,Hector,,en,38.117.101.5,ivayav45@bell.net,15521485,000000125170186,1,2,"The answer is: NOT TO DECEIVE PEOPLE!!!Some of your representatives are not honest people. They try to involve customers in contracts without informing them about it.On May 13, 2012  I talked with the representative because my internet did not function properly. Without telling me, he involved me into the contract. Later it was said that he sent me written notice electronically which is not true. I got two notices in May:on May 14 one saying ""Please tell us how we are doing"" to complete survey, which I am doing now after getting a bitter experience with Bell and the second on May17 saying ""Update about your paper bill.
Being  100% sure that I am not on the contract I decided to cancel my internet with Bell. But another representative told me I am on the contract and the contract was signed just recently. I was devastated... Finally I talked to another representative and they agreed to terminate in a month. To my great shock and disappointment some days ago I got an invoice saying that I have to pay penalty for termination internet service!!! It's an absurd and shame!!!What are you doing to people in order to hook them into contracts??? Ridiculous!!! I will not leave it unsolved and unjustified. Justice must prevail!!!
   Disappointed customer Ivanna Yavorska
 ",2
364191,04-AUG-12,04-AUG-12,,,en,71.100.63.69,,,,5,5,"have more sales and discounts on kitchen items. thank you.my cashiers name was bernita at seminal mall,she was great!!! My recceit number is 9900105117367155552051703 bells no.  10 Haines for drawijng.",5
364192,07-AUG-12,04-MAY-12,Samuel,,en,76.69.130.154,jm_botelho@sympatico.ca,15460002,000000124996840,,,failed to tell me I did not have unlimited broad band width when I picked this package.  Learnt the hard way and will not reimburse me   ,2
364193,08-AUG-12,26-AUG-11,Ingrid,,en,76.68.12.88,kgabriels@bell.net,13027972,000000119442222,4,4,,3
364194,14-AUG-12,14-AUG-12,,,fr,70.55.167.138,,,,5,4,je ne sais pas!!!!!!!,5
364195,15-MAY-12,14-MAY-12,Lor,,en,70.24.106.162,ron.foster3@sympatico.ca,15535921,000000125189604,5,5,More info on partial billing,5
364196,15-MAY-12,14-MAY-12,Vijay,,en,74.14.42.119,tpuren@sympatico.ca,15537615,000000125182837,5,5,absolutely nothing,4
364197,15-MAY-12,14-MAY-12,Karen,,en,69.158.24.169,kevin.bateman@sympatico.ca,15532013,000000125199502,4,4,,4
364198,15-MAY-12,14-MAY-12,Jose,,en,67.69.49.43,gseccull@sympatico.ca,15530059,000000125203585,3,3,"WHEN A SUPPORT TECH USES WORDS LIKE I THINK ,IT MAKES ME WOUNDER IF HE IS SURE OF HIS DIAGNOSIS. BECAUSE I DO NOT HAVE THE KNOWLEDGE NECCESSARY TO CORRECT THE PROBLEM I HAVE TO ACCEPT HIS ANSWER EVEN IF IM NOT 100% SATISFIED",2
364199,15-MAY-12,14-MAY-12,Sukumar,,en,184.148.64.140,rmvoaden@sympatico.ca,15535759,000000125181044,4,2,Service person was helpful but I still have a major problem staying connected when on the internet,3
364200,15-MAY-12,14-MAY-12,Srinivas,,en,70.50.32.35,reidje@sympatico.ca,15535581,000000125181604,5,5,I don't think he could have handled it any better than he did. He was most patient.,4
364201,15-MAY-12,14-MAY-12,Zeineb,,en,174.88.120.247,gauvin.michel@sympatico.ca,15529659,000000125183620,5,5,Tape all conversations of Bell representatives calling clients to sell them new or improved services (in my case there was no recording). That would make it easier for clients to demonstrate that they were given false information so that a sale could be made.,4
362643,13-MAY-12,12-MAY-12,Kevin,,en,74.15.33.2,moreenwright@bell.net,15516243,000000125162685,5,5,"Nothing,
Kevin was one of the most helpful and
patient support persons that I have had the good fortune to deal with at Bell, so far.... Thanks Kevin",5
362644,14-MAY-12,13-MAY-12,Jyotsna,,en,198.96.223.190,stephanie.griffiths039@sympatico.ca,15524471,000000125176622,5,5,"I had trouble understanding the woman I spoke with at times. She was extremely friendly, professional and understanding, but spoke with a heavy accent. ",5
362645,14-MAY-12,13-MAY-12,Vijayashanti,,en,174.89.160.170,gene22@bell.net,15521031,000000125176853,5,5,Just keep it up!!!,5
362646,14-MAY-12,12-MAY-12,Benjamin,,en,76.64.102.146,cityofkenora@bell.net,15512413,000000125159951,2,2,TREAT YOUR LONG TIME CUSTOMERS WITH RESPECT ,1
362647,14-MAY-12,13-MAY-12,Dilli,,en,74.12.226.199,f.blaha@sympatico.ca,15520779,000000125176370,5,5,,5
362648,14-MAY-12,13-MAY-12,Henry,,en,207.219.69.141,alotoflotts@sympatico.ca,15519237,000000125179107,4,4,,4
362649,14-MAY-12,12-MAY-12,Oscar,,en,184.147.122.107,mccagherty@sympatico.ca,15515895,000000125164783,1,3,"He was rude and he hung up on me or ""pretended to get disconnected"" would be my guess.",2
362650,14-MAY-12,13-MAY-12,Tejaswvi,,en,65.94.104.176,john.coutts2@sympatico.ca,15521929,000000125174777,4,4,,5
362651,14-MAY-12,13-MAY-12,Kanishka,,en,76.65.142.46,khebel@sympatico.ca,15522195,000000125176068,4,4,non,5
362652,14-MAY-12,13-MAY-12,Chad,,fr,70.52.55.173,lisefalardeau@bell.net,15522461,000000125178418,5,2,"Je ne peux rien reprocher à Chad. Le problème concernait un virus identifié par votre service de sécuité Internet, mais qu'il ne pouvait se débarasser du vérus et il l'avait mis en quarantaine. Après plus de 2 hres d'essais, Chad a également dû abdiquer. Le virus est ancré dans le logiciel de Window et ne peut être enlevé. À moins de trouver d'autre méthode de nettoyage, il n'y avait rien à faire.",5
362653,14-MAY-12,13-MAY-12,Lea,,en,69.156.93.155,gtucker1@bell.net,15521209,000000125172087,5,3,"
 THE SERVICE WAS GOOD.MY PROMLEM IS NOT
 SOLVED DUE TO RISING PRICES.


",
362654,14-MAY-12,13-MAY-12,Nischal,,en,65.94.247.91,rebboh@sympatico.ca,15523835,000000125173383,5,5,Your tech and customer service personnel went over the call of duty. Greatly appreciated,5
362655,14-MAY-12,11-MAY-12,Enow-Ebot Ngole,,en,174.88.101.175,povey7@sympatico.ca,15508445,000000125152223,3,2,"another technician came today and solved
the problem very quickly. 
Thank you",4
362656,14-MAY-12,13-MAY-12,Shaun,,en,76.64.102.195,j.millard@sympatico.ca,15521507,000000125170288,4,4,Sent me to another rep to answer a question re the access to my email account and could not connect - finally hung up.,3
362657,14-MAY-12,13-MAY-12,Geetha,,en,72.38.50.250,marelybs@sympatico.ca,15522729,000000125176375,1,1,Use canadian operators so they will understand fully.  Responses were too programmed and not very much interation.  Did not resolve the situation.  Kept insisting that it was an issue with the modem.  I had to call back to the canadian office to get proper assistance.  They saw that there were issues on the outside line and have arranged a service to the lines.,1
362658,14-MAY-12,13-MAY-12,Fatma,,fr,74.15.213.209,andree.fontaine023@sympatico.ca,15519327,000000125175324,4,4,,5
362659,14-MAY-12,13-MAY-12,Mike,,en,74.12.40.171,kredhead@sympatico.ca,15522257,000000125170626,2,1,"When I press the service in English button, I don't expect to be answered in French. Both the agents I spoke to spoke in French first. when I said I had pressed the English button, both said ""I speak English' and they did.",1
362660,14-MAY-12,13-MAY-12,Mohammed,,en,70.29.6.214,maryleach@sympatico.ca,15522867,000000125179641,4,4,not have the problem happen to begin with.,5
362661,14-MAY-12,13-MAY-12,Luis,,en,174.95.46.92,wsprung@sympatico.ca,15525011,000000125173403,4,4,Nothing more ,5
362662,14-MAY-12,13-MAY-12,Ashfaq,,en,174.94.125.227,alroth@bell.net,15519239,000000125179712,5,4,,5
362663,14-MAY-12,11-MAY-12,Andre,,en,174.95.254.130,webster88@sympatico.ca,15510809,000000125146925,5,5,,5
362664,14-MAY-12,13-MAY-12,G Benj,,en,69.159.4.236,e.maurice@sympatico.ca,15520607,000000125172471,5,3,G Benj did his best to help me. The problem is the computer not his expertise.,5
362665,14-MAY-12,13-MAY-12,Shabbir,,en,76.69.11.161,bhayter@sympatico.ca,15519643,000000125174384,5,5,On this exchange there is nothing that could be done better. Thank you,5
362666,14-MAY-12,13-MAY-12,Sowmya,,en,76.69.138.136,bea.manchen@bell.net,15519577,000000125175342,5,5,"Rep. asked for a 2nd tel. number in case we got ""cut off"".  That problem has been going on now for at least 1 1/2 years and I hope one day you solve it as it has happened to me on more than 1 occasion that I called Bell for assistance (both internet and for my home phone as well).",5
362667,14-MAY-12,13-MAY-12,Khouloud,,fr,69.159.133.147,maltais.j@sympatico.ca,15522677,000000125171213,1,1,L'employée était supposé m'appelé 1 heure après mon appel mais c'est moi qui est fini par rappeler à 17h00,2
362668,14-MAY-12,13-MAY-12,Kanishka,,en,184.148.9.83,monishaw.vinoo@bell.net,15523153,000000125175334,5,5,no,4
362669,14-MAY-12,07-MAY-12,Hector,,en,64.229.99.247,lisa.lascelles@sympatico.ca,15488616,000000125059954,1,1,"Actually call me back when you said you would.  Three times I called with a problem of my account being blocked and three times the Agent (first was a girl that I didn't get her name, then Edgar then Hector) told me they had to escelate the issue to a Sr. Tech and they would get back to me in 24 hours.  No body ever got back to me ever!!!  I had to call back everytime and go through all the same steps over and over and no body fixed anything or did what they said they would.  This was the WORST customer service ever!!  I called today May 14th to try again and I spoke with Chad (Agent # 3019641) he was the BEST - he fixed my issue within 5 minutes and was so understanding and nice.  He was what has saved you Sympatico from me going to lodge a formal complaint.  Chad was OUTSTANDING and the other three Agents (Edgar & Hector or the 1st lady I spoke to) were TERRIBLE!",1
362670,14-MAY-12,13-MAY-12,Francis,,en,184.146.172.193,krmfiesel@sympatico.ca,15522263,000000125173224,4,4,finnished the job the first time,4
362671,14-MAY-12,11-MAY-12,Jeremie,,en,174.95.103.206,richardcaf@sympatico.ca,15508803,000000125149256,5,5,"This was great service !!!! Jeremie was very patient and resolved my issue.
His service renewed my faith in Bell.
I can not think of anything he could have done better.",5
362672,14-MAY-12,12-MAY-12,Eric,,en,174.93.171.16,joecam@sympatico.ca,15514591,000000125163091,4,1,Eric said a representative would call me to resolve my problem. So far no one has called.,
362673,14-MAY-12,13-MAY-12,Mohamed Abdelkader,,fr,76.68.148.249,dugas.suzanne@bell.net,15520591,000000125178983,3,3,,3
362674,14-MAY-12,13-MAY-12,Domnic Francis,,en,69.158.179.58,rpaddon@sympatico.ca,15524057,000000125173382,5,4,,5
362675,15-MAY-12,13-MAY-12,Ashfaq,,en,65.95.191.164,lukasiewicz@bell.net,15522591,000000125179562,5,5,,5
362676,15-MAY-12,13-MAY-12,Aymen,,fr,184.146.232.130,claire2lunes@bell.net,15520115,000000125179756,5,5,"tout a été parfait, merci encore",4
363206,13-MAY-12,12-MAY-12,Eric,,fr,184.145.173.159,syly2@sympatico.ca,15518229,000000125159089,3,5,"Service de remplacement de pièce trop lent,une minimum de pièces de remplacement devrais être garder en inventaire dans les centres de services des boutique Bell, dans mon cas un simple transformateur et le suivi fait à partir du centre d'appel pour s'assurer des retours et changement de pièces pour un maximum de perte de temps de ma part aurait été de 3h00 au lieu de 26 hrs négocier avec le superviseur alors qu'en temps normal la livraison aurait été de 3-4 jrs, Bell n'aurait pas à défrailler les coûts de livraison UPS,et dans un rayon de 50km et même plus, je me serait déplacer moi même afin de résoudre mon problème le plus rapidement possible étant donner que l'accès internet était critique pour la remise de travaux pour 2 étudiant en fin de session pour l'obtention de leurs BAC et DEC.",5
363207,13-MAY-12,11-MAY-12,Padmanaban,,en,76.68.80.151,icampbell000@sympatico.ca,15504511,000000125135629,4,4,"Bell Internet is fine but Bell Mob. &
Bell Vu don't as fine.",
363208,13-MAY-12,12-MAY-12,Ravi,,en,184.146.170.86,gord.baird@sympatico.ca,15513729,000000125165625,5,4,,4
363209,14-MAY-12,11-MAY-12,Alex,,en,76.68.91.128,egshannon4@bell.net,15503215,000000125142936,3,4,confirm to me as to what steps would be taken to resolve the problem and in what time frame ,4
363210,15-MAY-12,07-MAY-12,Pratiksh,,en,70.30.147.99,nuzzabella@sympatico.ca,15490550,000000125063478,5,3,nothing I was looking for internet to use over seas but you don't have anything I can take with me where I won't get charged roaming fees,3
363211,17-MAY-12,14-MAY-12,Imen,,fr,67.68.89.70,giline@sympatico.ca,15529821,000000125185079,5,5,"Comme j'ai expliqué A Mme Imen, c'est la personne a qui j'ai parlé la semaine précédente qui n'a pas été claire en me parlant d'un changement elle n,a pas mentionné que j'allais recevoir quoi que se soit. Je lui aurait dit non sachant que je n'étais pas autorisé à faire quoi que se soit pour 2 semaines.
Mon appel du 14 m'a satisfait mais suite à des expériences passés, je vais voir dans les mois prochains si j'ai raison d'être satisfaite ou non.",4
363212,17-MAY-12,14-MAY-12,Nischal,,en,76.68.112.115,wdewar@bell.net,15538041,000000125182436,4,4,,3
363213,17-MAY-12,11-MAY-12,Anusha,,en,70.27.43.12,james.standeven@bell.net,15504719,000000125146136,5,5,,
363214,17-MAY-12,14-MAY-12,Nadia,,fr,76.64.113.184,helenechampagne@sympatico.ca,15530287,000000125192023,5,5,,5
363215,17-MAY-12,14-MAY-12,Ricardo,,en,70.55.134.145,clarkw@sympatico.ca,15527650,000000125198295,4,4,,5
363216,17-MAY-12,14-MAY-12,Andrea,,en,76.69.136.61,karen.goldenson@sympatico.ca,15531859,000000125194096,1,1,"Fixed the problem!  I was told that it had to go to a ""higher level"" and that I would be called back within 48-72 hours.  That time line was unacceptable and NOBODY called me back!",1
363217,17-MAY-12,14-MAY-12,Benjamin,,en,174.92.71.10,billhzorch@bell.net,15526623,000000125195270,3,3,quit nickle and diming your customerss,3
363218,17-MAY-12,14-MAY-12,Insaf,,fr,67.68.126.12,hectoretraymonde.caron@sympatico.ca,15530267,000000125184961,5,4,Ne pas avoir été obligé de communiquer 3 fois avec Bell pour le même sujet.,4
363219,17-MAY-12,12-MAY-12,Brenda,,en,174.88.8.51,sharon.arboine@sympatico.ca,15517807,000000125165169,3,4,"The voice tone of the Rep, was not friendly, she sounded distracted and frustrated.",4
363220,17-MAY-12,26-APR-12,Munuganti Gyaneshwar,,en,65.94.8.111,sharronbennett_5@sympatico.ca,15415448,000000124836683,4,4,,5
363221,17-MAY-12,29-APR-12,Aymen,,fr,76.68.201.18,dianetoussaint@sympatico.ca,15438067,000000124886845,1,1,J'attends toujours un appel le lendemain parce que la page d'activation n'était pas disponible et un conseiller était supposé rappeler,1
363222,17-MAY-12,13-MAY-12,Gregorio,,en,70.24.163.114,yee_6@sympatico.ca,15525041,000000125178366,3,2,"Connection is unstable and keeps getting interupted.  Always get the same answer of a ""problem in the area"" and have to wait for it come back on.",2
363223,17-MAY-12,13-MAY-12,Fatma Sawcen,,fr,174.92.191.118,s_geoffrion@sympatico.ca,15524125,000000125171976,5,5,pas de recommandation pour le moment,4
363224,17-MAY-12,12-MAY-12,Tathiana,,en,70.27.69.146,louis.zalany@sympatico.ca,15515423,000000125157864,3,2,"The technician did his best, but only went  so far, leaving a major aspect of the problem still to be resolved.  We have had a subsequent tech visit on May 17th and all issues have been successfully completed. ",5
363225,18-MAY-12,07-MAY-12,Aquiles,,en,70.24.166.74,bimber@sympatico.ca,15482638,000000125062767,4,2,"I received my last paper bill 2 days ago. I HAVE NOT RECEIVED MY E-BILL NOTICE. I CHECKED THE BILL AND I COULD NOT SEE IT COMMPLETELY. HOW CAN THIS BE!!! NOW I'M EXPECTED TO GUESS AT WHEN MY BILL IS THERE, UNABLE TO CHECK IT COMPLETELY AND YOU PEOPLE CALL THIS A GREAT COMMUNICATION COMPANYAND KEEP PUTTING PRICES UP. I WOULD HAVE THOUGHT I WOULD GET CONFIRMATION AND A TEST E-BILL BUT NO.
THE OTHER THING IS THAT YOU CAN NEVER SPEAK TO THE SAME PERSON AGAIN AND YOU START OVER AND OVER.
IF I WERE A COMPUTER GEEK I WOULD SOLVE THIS MYSELF BUT I'M NOT. WHERE IN CYBERSPACE ARE MY E-BILL NOTICES GOING?
A UNHAPPY CUSTOMER.  $2.00 from all the seniors on a fixed income is an unfair profit making scam.

Please solve my problem of notification or I'll look elsewere.
 
Brenda Brocklebank",2
363226,18-MAY-12,11-MAY-12,Krishidhar,,en,174.92.76.35,terrykearns@sympatico.ca,15510265,000000125137814,3,1,I would of liked my problem solved,2
363227,18-MAY-12,14-MAY-12,Djamila,,en,70.49.168.84,userblue31@sympatico.ca,15537747,000000125191660,5,3,Monitoring situation to see if there is further answers to the issue at hand.,5
363228,18-MAY-12,14-MAY-12,Guy,,fr,174.88.188.142,gilles.laperriere@sympatico.ca,15529831,000000125181744,5,5,"J'aimerais pouvoir toujours lui parler car je n'ai pas de difficulté à le comprendre et il est très compétent!
BRAVO  GUY !!",5
363229,18-MAY-12,14-MAY-12,April,,en,74.14.146.179,mdesterre@sympatico.ca,15533673,000000125188941,4,4,Better English training ie talking slower would help. ,3
363230,15-MAY-12,14-MAY-12,Karla,,en,76.71.150.103,brenda_art@sympatico.ca,15526877,000000125198509,4,4,,4
363231,15-MAY-12,14-MAY-12,Med Waheb,,fr,207.61.145.4,katerik@sympatico.ca,15531917,000000125202271,5,4,"Votre représentant a fait ce qu'il devait faire et a réglé le problème.  Toutefois, plus tard le problème est revenu. Je n'arrive pas à naviguer sur Internet. Je rappelerai donc ce soir ...",4
363735,22-MAY-12,11-MAY-12,Mariem,,fr,69.159.182.249,h.pageau@sympatico.ca,15504201,000000125148381,5,5,,5
363736,22-MAY-12,11-MAY-12,Roshni,,en,76.67.203.231,patkelly@sympatico.ca,15508063,000000125138825,4,5,,5
363737,22-MAY-12,14-MAY-12,Manoj Sandra,,en,70.50.44.61,lsilver007@sympatico.ca,15532851,000000125191892,5,5,,5
363738,22-MAY-12,14-MAY-12,Jamie,,en,70.49.132.240,HENRY90@sympatico.ca,15525225,000000125191645,4,4,,2
363739,22-MAY-12,28-APR-12,Prince,,fr,67.68.101.122,ytallah@sympatico.ca,15436481,000000124863537,5,5,respecter l'entente,5
363740,22-MAY-12,25-APR-12,Hanene,,fr,70.26.38.252,khaldihamid@bell.net,15402970,000000124794244,4,4,Bien,5
363741,22-MAY-12,11-MAY-12,Ashley,,en,64.231.63.172,adroes@sympatico.ca,15500675,000000125136502,5,5,n/a,5
363742,22-MAY-12,13-MAY-12,Chad,,en,184.147.40.230,jasselstine@sympatico.ca,15521631,000000125173350,1,1,After 3 phone calls not one person could tell me when I would receive my power cord and now I have been on hold for over 28 minutes to try and figure out why my phone bill is 162 dollars.,1
363743,22-MAY-12,20-APR-12,Emily,,en,70.48.216.11,flavio.masciarelli@sympatico.ca,15349704,000000124698200,5,5,"Nothing, everthing was taken care of to my satisfaction and in a timely manner.",5
363744,22-MAY-12,26-APR-12,Pascal,,fr,184.151.127.193,rene9.sylvie@sympatico.ca,15414558,000000124819406,3,1,"Parler  a quelqu un qui pourait réglé mon probleme ,les telephoniste ne peuvent pas négociés les tarif qu on voudrais payé.

J ai des amis sur le cable qui payent 45$ pour 10Mbit download 1.5 Mbit upload et 50 Gigs.
Moi pour 45 $ j ai une connect de 4Mbit download 1 Mbits upload et 3 Gigs et si je dépasse c est 3 Gigs qui a mon avis est RIDICULE parce qu en moins de 4 ou 5 jours j ai brulé ce st 3 Gigs et tout ca sans loader aucun film. Je vais me ramasser avec une facture de pret de 90$. VOUS TROUVER CA NORMAL???

JE TROUVE QUE C EST TOUT SIMPLEMENT UNE CROSSE DE LA PART DE BELL .JE VOIS PAS POURQUOI JE PAYERAIS PLUS CHER QUE LES AUTRES,,,,,,,,,AH OUI C EST PROBABLEMENT PARCE QUE J AI PAS LE CHOIX ,PARCE QUE JE RESTE DANS UN FOND DE RANG OU LE CABLE NE SE REND PAS.

JE VEUX PAYÉ LE MEME PRIX QUE LES AUTRES POUR LA MEME AFFAIRE QUE LES AUTRES.

j aimerais avoir un suivi de mes commentaires quoi que je compte pas vraiment la dessus",1
363745,23-MAY-12,23-APR-12,Mohamed,,en,99.235.48.97,oblad018@sympatico.ca,15377678,000000124738177,1,1,"This by an interpeter;
It was fine for my wife to do changes to the account but twhen it came to cancel the service after my wife telling your represntatives that for quite a few yeaRS she was going to but to change, NOTHING WAS DONE WHEN SHE CALLED TO Cancel the service Bell told she had to have me call as I was the name on the conctract, so it is ok for my wife to make changes for more $ but she is not valid to cancel. what kind of double standard does Bell have? You have humilated my wife and I do not take kindly to that, cancel the contract now.If you wish to contact go to my wife as she has manaaged this account for over 40 years with no questions asked. ",1
363746,23-MAY-12,14-MAY-12,Sajid,,en,184.145.67.230,peggy888@sympatico.ca,15534993,000000125195649,5,5,he was very helpful to me,5
363747,23-MAY-12,14-MAY-12,Luis,,en,184.147.133.59,buechlern@sympatico.ca,15526979,000000125195900,4,4,,5
363748,23-MAY-12,26-APR-12,Med Aymen,,fr,184.148.253.199,lemiresteve@bell.net,15411584,000000124820989,3,1,"Vous organizer pour que je n'ai pas à vous rappeler une bonne dizaine de fois pour activer ma facture unique. Et voyez vous, je viens justement de recevoir ma derniere facture et devinez quoi... toujours pas mes trois service réunis et toujours pas de rabais. Je crois que vous certainemetn les pire fournisseur relativement à la facturation et au service a la clientèle qui ne sont meme pas du Quebec pour la pluspart... anyway. je vous souhaite de m'offrir un beau gros cadeaux parce que je déménage et je cancel TOUT.",1
363749,23-MAY-12,07-MAY-12,Med Ramzi,,en,70.53.214.251,alexdavid@bell.net,15481744,000000125043945,2,,Fed up to get the run-around. Bell customer service is crap,
363750,23-MAY-12,07-MAY-12,Prince,,en,70.53.214.251,alexdavid@bell.net,15481742,000000125045134,1,,,1
363751,23-MAY-12,11-MAY-12,Ahmed Ramy,,fr,70.49.127.143,piriemckie@sympatico.ca,15508366,000000125145832,5,5,"Si la première fois que je vous ai appelé en décembre 2011, vous aviez fait votre travail, tout aurait été réglé à ce moment.  Je n'ai jamais vu une compagnie se ficher autant de ses clients.  Une chance que Ahmed Ramy m'a bien servie parce que je serais maintenant rendue chez Vidéotron.",3
363752,23-MAY-12,14-MAY-12,Ruth,,en,64.231.89.233,billie.humphrey@sympatico.ca,15526625,000000125183476,4,4,make the consult quicker,4
363753,23-MAY-12,12-MAY-12,Cristian,,en,70.26.132.185,reynold.s@sympatico.ca,15517217,000000125165990,5,4,,5
363754,23-MAY-12,12-MAY-12,Melvin,,en,174.88.148.110,bgglas@bell.net,15511909,000000125167818,5,5,"nothing
",5
363755,24-MAY-12,14-MAY-12,Shinoj,,en,69.42.191.210,doug.ashwood@sympatico.ca,15528683,000000125181617,4,4,nothing,4
363756,24-MAY-12,14-MAY-12,David,,en,174.89.59.53,terene1@sympatico.ca,15537333,000000125191388,3,3,This survey could prove to be very redundant as I won't be using Bell in the future when they start charging to bill me. ,1
363757,24-MAY-12,14-MAY-12,Badreddine,,fr,70.48.139.213,louise.whitty@sympatico.ca,15532803,000000125188797,3,3,"Je suis très satisfaite que vous ayez envoyé un technicien remplacer mon modem le lendemain après-midi. Comme travailleuse autonome, j'ai besoin d'Internet et je ne pouvais pas me permettre d'attendre 5 jours qu'un modem me soit livré par la poste. J.ai beaucoup de services avec Bell et je n'en attendais pas moins, même si j'ai l'impression qu'il m'a fallu insister beaucoup.",4
363758,24-MAY-12,04-MAY-12,Franssesca,,en,74.12.86.128,patbrimson@sympatico.ca,15463434,000000125004662,5,5,,5
363759,24-MAY-12,11-MAY-12,Andrea,,en,70.48.50.175,coby_3@sympatico.ca,15502283,000000125141150,2,2,"I still get cut off in the middle of my typing. She thought it was the modem but that still blinks even when the computer has a message that i am of line. It is only off for a few swconds but enough to have to call people ti see if they received it.
",
363760,24-MAY-12,12-MAY-12,Bob,,en,216.16.236.150,ellen.mikula@sympatico.ca,15513161,000000125167777,1,1,"I have not been able to connect to internet consistently for one month now, despite repeated calls to tech support in india & home visits from technicians.  Problem still not resolved.  Have been given inconsistent and opposing info regarding why I'm unable to connect (wires loose, it's my browser, no it's not my browser, etc). Tech support is no help at all.  Extremely frustrating and I will cancel as I'm paying for a service I cannot use.  ",1
363761,24-MAY-12,12-MAY-12,Suraj,,en,174.95.45.96,bleusca999@bell.net,15511973,000000125155498,5,5,,5
363762,24-MAY-12,14-MAY-12,Zaccheus,,en,184.144.41.11,w__fortier_1@sympatico.ca,15537975,000000125197498,5,5,nothing,4
363763,25-MAY-12,25-MAY-12,,,en,67.70.100.139,,,,1,2,Make the internet work not screw it up more,2
364202,15-MAY-12,14-MAY-12,Isabelle,,en,50.100.211.157,czielinski@sympatico.ca,15527939,000000125191410,5,4,Nothing was lacking great improvement over my experience a few months ago.,5
364203,15-MAY-12,14-MAY-12,Maureen,,en,64.229.65.114,fjwhite13@sympatico.ca,15529331,000000125195757,5,5,Nothing,4
364204,15-MAY-12,14-MAY-12,Salvador,,en,64.228.30.7,rabb50@sympatico.ca,15535373,000000125189941,5,1,"nothing has changed ,it took us 5 min. to open your e mail. it is not our settings as everything works great at my daughters in Sudbury.",4
364205,15-MAY-12,14-MAY-12,Hajer,,fr,74.15.215.58,mrgiroux@bell.net,15534249,000000125180979,2,2,Apres PLusieur mois je recois ma facture UNIQUE   VOILA QUE pour le mois de MAI   ( moi qui a les trois services )  INTERNET  n'est pas sur ma facture UNIQUE   QUEL taponage !Je demande a recevoir un une nouvelle facture unique  que j'ai payé (86.32),1
364206,15-MAY-12,14-MAY-12,Kathy,,en,69.159.2.70,jacraft@bell.net,15530773,000000125198230,4,1,I am still upset that my sympatico e-mail was deleated without any warning or explanation.  It lost me a lot of business ,2
364207,15-MAY-12,11-MAY-12,Glaze,,en,184.147.26.180,wceolin@sympatico.ca,15510799,000000125138048,5,4,Modem should be updated with new version that includes wireless N.,5
364208,15-MAY-12,14-MAY-12,Sandra,,en,142.179.79.103,nelson.grant@sympatico.ca,15534435,000000125186595,1,1,Follow through on committment to have a supervisor contact me.  No return call - issue not resolved.,1
364209,15-MAY-12,14-MAY-12,Ruth,,en,174.95.155.52,ajitsa@bell.net,15525677,000000125198633,4,4,you already very god job,5
364210,15-MAY-12,14-MAY-12,Romeo,,en,69.159.46.7,sgordon2@sympatico.ca,15536467,000000125181970,5,5,,5
364211,15-MAY-12,14-MAY-12,Juan Carlos,,en,70.54.11.228,norris1222@sympatico.ca,15534611,000000125197683,5,5,,5
364212,15-MAY-12,14-MAY-12,Abdul,,en,74.12.1.82,tgug@sympatico.ca,15537389,000000125203166,3,3,"They referred the case to second line of support claiming a 24-48 hours resolution time, issue was solved in less then 12 hours but nobody called me back I just went to the site and reset my password and got access back to my email. Looks to me that there is no coordination and / or communications between departments",4
364213,15-MAY-12,14-MAY-12,Dems,,en,70.26.65.106,erkang@sympatico.ca,15529119,000000125191631,4,2,"Ever changing Internt service pricing and bringing constraints to clients from prcing perspective is putting Bell and its cutomer to more distant relationship. This is the number one concern of me. Therefore after 17 years of relationsip with Bell, I am seriously looking to leave Bell.",2
364214,15-MAY-12,11-MAY-12,Ibtissem,,en,64.229.148.237,denise2@sympatico.ca,15502747,000000125145177,5,5,nothing i had good answer to my questions,5
364215,15-MAY-12,11-MAY-12,Juan,,en,67.70.57.186,blanchedubois57@sympatico.ca,15501533,000000125152596,5,5,"Not a thing! The gentleman that helped me was ""the best,"" tech I have ever dealt with in my many years as a Bell internet subscriber. ",5
364216,15-MAY-12,13-MAY-12,Stephane,,fr,76.69.222.40,mrbonilla@bell.net,15523185,000000125179726,4,,"2e appel suite a un meme probleme. cette fois ci le reprensentant a ete tres clair et patient. Il a explique clairement et a ete tres patient.
Le probleme a ete resolu, mais j'attends quelques jours avant de savoir reelement si une solutuon permanente a ete fournie.",3
364217,15-MAY-12,13-MAY-12,Rudys,,en,65.95.130.138,miss.mitzi@sympatico.ca,15523081,000000125171335,5,5,nothing,4
364218,16-MAY-12,12-MAY-12,Joy,,en,64.229.86.94,rose-gabrielle@sympatico.ca,15517441,000000125164043,4,4,,5
364219,16-MAY-12,14-MAY-12,Wafa,,fr,76.64.145.99,rgau25@sympatico.ca,15535625,000000125183343,2,2,"Ne pas changer le prixde l'abonnement si
souvent",
364220,16-MAY-12,13-MAY-12,Jyotsna,,en,174.89.162.101,cynthialalla@bell.net,15520227,000000125178017,5,5,,5
364221,16-MAY-12,14-MAY-12,Hela,,fr,184.144.143.231,hymaele@bell.net,15530471,000000125180212,1,1,"Que l'agente soit à l'écoute de la problématique que je lui exposais. Elle n'avait de cesse de me couper la parole et de me redire qu'elle ne pouvait régler le problème alors que, par deux fois déjà, d'autres agents m'avaient aidé avec professionalisme et grande courtoisie... ce que j'ai toujours apprécié avec les techniciens de Bell. 

De guerre lasse, excédée, j'ai coupé la conversation. Et finalement, je me suis souvenu ce que les deux autres agents m'avaient conseillé, et, dans les 2 secondes suivantes, le problème était résolu... grâce à moi.",5
364222,16-MAY-12,20-APR-12,David,,en,65.92.149.59,frances235@bell.net,15349768,000000124699425,1,1,"I am very upset about the $2.00 internet paper invoice charge. I don't understand why Bell is devaluing, discounting and offending longtime loyal customers this way. I have not received a satisfactory explanation as to whay Bell is doing this.",1
364223,16-MAY-12,14-MAY-12,Nejmeddine,,fr,70.30.214.19,ahmedmoussaif@bell.net,15525658,000000125189302,5,5,"le mot de passe pour mon compte bell doit passer immediatement, je n ai pas a attendre 48 heures",5
364224,16-MAY-12,12-MAY-12,Alex,,en,198.96.178.33,callistus5@sympatico.ca,15512139,000000125166389,5,5,,5
364225,16-MAY-12,14-MAY-12,Mir,,en,70.31.221.152,cystcyr@sympatico.ca,15527937,000000125180205,4,4,"The problem was with the power supply cord. A new one had to be shipped to me. I would have preferred picking it up at a Bell boutique rather than having to wait for delivery through Purolator. For some reason, this part is not in stock at Bell boutiques.  I found this very inconvenient.",4
364226,16-MAY-12,14-MAY-12,Priyanka,,en,50.101.142.137,christy.lever@sympatico.ca,15527577,000000125197188,5,5,,4
364227,16-MAY-12,14-MAY-12,Samy,,fr,76.64.253.252,comartech.inc@sympatico.ca,15527755,000000125201733,3,4,,4
362677,13-MAY-12,11-MAY-12,Gayathri,,en,74.14.61.204,weaveworld@sympatico.ca,15510807,000000125139585,3,3,I still don't know why I have to log on to the internet eveytime I turn on my computer.Did I have the wrong modem? Why wasn't I given a new one when I changed fom dialup to essential plus? I was told there was nothing wrong with mine.Hopefully the new wireless one will solve this!,4
362678,13-MAY-12,12-MAY-12,Oscar,,en,70.50.97.90,candggenereux@sympatico.ca,15512151,000000125168180,1,1,"When I changed things about, a week and a half ago I was NOT informed that we would be losing the MSN service by the rep. This was either on purpose or didn't know both are a serious concern! In my limited use of the bell.net e-mail we have found it to be an inferior system to the MSN in several ways. I will be phoning early in the new week to discuss things. 
Your rep. Oscar, last night was very helpful in sorting things out with the service we were left with.",3
362679,13-MAY-12,12-MAY-12,Jamel,,fr,64.228.87.64,lisettegiroux@sympatico.ca,15515367,000000125168674,2,2,Avoir des gens qui connaissent leur affaires surtout sur la facturation.,1
362680,13-MAY-12,11-MAY-12,Alvaro,,en,70.31.115.243,djnovosky@bell.net,15502881,000000125153419,5,5,not one thing it was great & fast,5
362681,13-MAY-12,12-MAY-12,Salvador,,en,74.12.86.206,gramajan@sympatico.ca,15513745,000000125165965,5,5,Can't think of anything. Would not have been able to connect grandson's Ipod to my wifi without the expert assistance of the Bell Tech. Thank you for being there when I need you.,5
362682,13-MAY-12,11-MAY-12,Salvador,,en,64.229.185.230,percysj@sympatico.ca,15508215,000000125137933,2,2,I am tired of dealing with foreign technical support.  They are not very helpful they are quick to say the problem is at my end before doing much ,2
362683,13-MAY-12,12-MAY-12,Mohamed Taieb,,fr,76.69.198.128,rogerlafleur1935@bell.net,15517389,000000125156641,5,5,Le technicien a été très patient.      Je ne suis pas habile avec l'ordi.      Apprendre à 75ans cela n'est pas évident.,5
362684,13-MAY-12,11-MAY-12,Tathiana,,en,70.51.64.64,neville.miller032@sympatico.ca,15507699,000000125140541,2,1,Suggested something to resolve the issue!,2
362685,13-MAY-12,12-MAY-12,Methil,,en,76.69.52.191,ewingrov@sympatico.ca,15513255,000000125168237,5,5,nothing,4
362686,13-MAY-12,12-MAY-12,Helenpearl,,en,76.64.215.67,carol.vanboxtel@sympatico.ca,15512183,000000125158977,5,5,,4
362687,13-MAY-12,12-MAY-12,Orlando,,en,65.95.92.50,akarpis@sympatico.ca,15511363,000000125162834,1,1,,1
362688,13-MAY-12,12-MAY-12,Tejaswvi,,en,174.89.246.39,yogspar@sympatico.ca,15518829,000000125157084,5,5,,5
362689,13-MAY-12,11-MAY-12,Walid,,fr,174.92.93.135,yhachez@sympatico.ca,15510959,000000125152734,4,4,,4
362690,13-MAY-12,12-MAY-12,Andrea,,en,64.231.237.168,james.montroy@sympatico.ca,15514219,000000125155881,5,5,none,4
362691,13-MAY-12,11-MAY-12,Sylvie,,en,184.145.6.15,Kellybrownbill@sympatico.ca,15500483,000000125142660,2,1,"my problem still isn't fixed.  it wasn't just sylvie; she was the 3rd person to talk to me.  and all she did was send me away with a promise that someone would call.  no one has to date
",1
362692,13-MAY-12,12-MAY-12,Edgar,,en,184.148.78.125,bustinbricks@sympatico.ca,15512103,000000125161652,4,5,"Cut out the middle man, eg. I asked the first rep for internet tech support and I get transfered to someone in Fibe tv so now I have to tell that rep the same thing that I told the first rep and then she transfers me to someone in the internet department.   ",5
362693,13-MAY-12,12-MAY-12,Prince,,en,74.14.38.253,MENARD51@sympatico.ca,15511189,000000125162302,5,5,,4
362694,14-MAY-12,13-MAY-12,Abid,,en,207.236.93.200,jeff_laplaunte@bell.net,15521731,000000125178688,5,5,Nothing. Outstanding service!,5
362695,14-MAY-12,13-MAY-12,Manoranjith,,en,69.156.176.21,tp.bridges@sympatico.ca,15524751,000000125170530,5,5,,5
362696,14-MAY-12,13-MAY-12,Enow-Ebot Ngole,,en,70.24.163.87,D_Baird@bell.net,15518949,000000125179501,3,2,"this problem has happened a few times,rejects my password, why!!would like technichan to check system as same
problem happened on May 14 again,got it 
solved but I dont know how",3
362697,14-MAY-12,13-MAY-12,Aymen,,fr,208.94.110.144,abourdua@sympatico.ca,15519101,000000125172216,5,5,Tout était très bien.,5
362698,14-MAY-12,13-MAY-12,Luis,,en,64.229.158.25,rosemammarella@bell.net,15524037,000000125177917,5,5,,5
362699,14-MAY-12,13-MAY-12,Eya,,fr,184.144.172.95,christian.buswell@sympatico.ca,15520083,000000125170216,4,4,,4
362700,14-MAY-12,11-MAY-12,Dashrathan,,en,207.219.158.34,patricia.j@sympatico.ca,15508071,000000125149229,4,5,The first guy I spoke to was rude and condescending....said he couldn't help me and that I needed to go somewhere else...he wouldn't listen.  The second guy helped me in 3 minutes!,3
362701,14-MAY-12,13-MAY-12,Lorie,,en,67.71.159.122,hkennedy000@sympatico.ca,15521379,000000125170332,5,5,,5
362702,14-MAY-12,13-MAY-12,Isabelle,,fr,206.47.249.247,milucadieux@bell.net,15523057,000000125170197,5,2,temps d'attente trop long entre chaque departement,4
362703,14-MAY-12,13-MAY-12,Jose,,en,65.95.184.119,peps@sympatico.ca,15523563,000000125169524,5,4,,4
362704,14-MAY-12,13-MAY-12,Wynbert,,en,174.95.139.213,ewoolridge@sympatico.ca,15520777,000000125169704,5,4,,4
362705,14-MAY-12,13-MAY-12,Henry,,en,209.222.164.50,sayerhart@bell.net,15524229,000000125172476,5,5,,5
362706,14-MAY-12,13-MAY-12,Josue,,en,74.14.117.18,pmaddocks@sympatico.ca,15523663,000000125169787,5,5,nothing,5
362707,14-MAY-12,13-MAY-12,Sravan Kumar,,en,76.69.142.135,jean.hope@sympatico.ca,15521693,000000125176874,1,4,"Took far too long to resolve issue, explanation as to why the problem occurred such that resetting the modem and reinstall of the settings was the solution...not sure y Kumar did not offer to remote-in to see my screen...would have minimized my frustration. Although not rude, not particularly pleasant.",2
362708,14-MAY-12,13-MAY-12,Mohammed,,en,70.50.216.69,kateadie@sympatico.ca,15522091,000000125177192,3,3,,3
362709,14-MAY-12,13-MAY-12,Suzon,,en,184.145.63.4,jandc@sympatico.ca,15521593,000000125171661,5,5,"Suzon was extemely patient and professional.PREVIOUS to Suzon, the chat rep took my info and sent me an e-mail with another customer's private password to get into his bills-how that occurred when HE had my name and number, I do not know. I AM CONCERNED re privacy. If this error occurred with me, maybe my private info went to someone else or WILL GO to someone else in the future!Please look into that, I referenced it to Suzon and to the young lady in billing who connected me to Suzon.",4
362710,14-MAY-12,13-MAY-12,Med nejib,,fr,67.71.118.153,robdan1@sympatico.ca,15523957,000000125173657,3,1,Je pense qu'on devrait avoir plus de ligne au Qc,3
362711,14-MAY-12,13-MAY-12,Suresh kumar,,en,207.164.145.50,jcchristie@sympatico.ca,15521667,000000125171279,3,3,"Been more prompt - My transaction, over the phone took about 40 minutes - maybe longer ... Also, I simply dislike your 'computerized' telephone answering system.  and the waiting !",3
362712,14-MAY-12,13-APR-12,David,,en,184.147.201.243,samarchohbor@sympatico.ca,15270414,000000124548144,5,5,,5
363232,15-MAY-12,14-MAY-12,Denis,,en,69.156.7.22,pmcqueen79@sympatico.ca,15535183,000000125183404,1,1,"My Internet plan was recently changed by someone on Bells end from completely unlimited to a 60gb hard cap. This infuriated me.  I've had to contact Bell over 10 times in the last few months to try and resolve a problem that I did not create.  I was told there was no solution to this error as the code for unlimited usage had been deleted from the system.  They told me in order to maintain my unlimited usage that I would have to call every month in order for them to manually refund my overage fee.  This is crazy.  I work in a service industry and if we told one of our customers that there was no solution to a problem and that the onus would be on them to solve it, we would not stay in business very long.  There is a clear solution to my problem ( hire a programmer to reprogram the code back into the system), but it must be too much of a burden for a multi-billion dollar corporation like Bell to do the right thing for a long time loyal customer. For products that are severely overpriced, you are also severely lacking in service and basic problem solving skills.  At this point I've had no other choice but to cancel my Internet service with you(low end product, with completely no service).  I now feel no loyalty to a company that is more worried about profit margins than it is about customer satisfaction.I have also canceled my Satellite product with you and will be canceling my cell phones as soon as I can afford to pay your insanely high fees associated with this.  I am deeply unsatisfied with Bell's performance according to my issues recently that I will never be able to recommend your company or products to anyone. I realize that I am only one person in the grand scheme of you business, but I assure you that word of mouth is a very powerful tool, and I will warn anyone I know who is looking to become a future customer of yours that only headaches and a dwindling bank account await them.  If anyone would like to contact me regarding this (or to waive my cell phone cancellation fees please do so) 

(519) 280-2373

Insincerely
Leanne Moir
Paul McQueen",1
363233,15-MAY-12,11-MAY-12,Andrea,,en,76.70.71.79,dmteed@sympatico.ca,15502923,000000125150681,1,1,"We are extremely unhappy.
In our house we have a desk top (wired) plus one lap top (wireless). Both were working perfectly prior to May 11.  We wanted to add our Blackberry into the system.
On May 11 we called Bell to add the Blackberry to the system and they said no problem that there could be up to six devices associated with their modem/router. It should have been an easy job to add the Blackberry but we spent most of the day talking to Nikitha, Mary and Andrea. They changed the modem SSID# and WEP key four times, they were into our desktop, and among other things disabled the ethernet card then enabled it again and kept changing the settings inside the desktop tower.  The final result was that the Blackberry did get added to the system and works, the laptop still works, but the desktop was completely screwed up and will not do anything. It worked perfectly before Bell got changing things inside,on May 11.  Bell now says they just work on internet problems, they do not fix computers and take no blame for screwing it up.  Their solution was to call computer repair to fix our computer. Actually,we
  now understand the BlackBerry should have been added without ever touching (and screwing up)our desktop tower - it just required setting up communication with the modem.",1
363234,15-MAY-12,14-MAY-12,Marc-andre,,en,70.51.72.119,jaakzila@sympatico.ca,15530685,000000125185351,5,5,"I had my internet suspended in Dec. of 2011(we are retired snowbirds)
At that time I requested that it be reactivated for April 27, 2012 along with my phone service(neither service was reactivated)
Finally had internet on May 3 2012 but it only had 25GB instead of the extra 40 GB that I had before the suspension.
This resulted in an e-mail alert from Bell that I was close to my limit of 25GB. If my internet would have been back the same as last year I would not have had this experiace. Also I think Bell should reconsider what they charged me and other Bell customers of $32.00 just for us to keep our e-mail address and so that we can receive our e-mails when we are using and paying another provider when we were vacationing in the United States for 4 months. My son who lives in Calgary only pays $2.95 when he has this situation.I have 8 months before we go down south again and I will be looking at alternatives for my phone and internet.WE have been with Bell for over 32 years and we have been very satisfied until we have had this expience.",
363235,15-MAY-12,11-MAY-12,Amine,,fr,132.203.245.6,michele.francois@sympatico.ca,15507277,000000125141720,2,1,"Le conseiller Amine a fait tout ce qui était en son pouvoir pour me satisfaire. Malheureusement, mon mécontentement provenait du fait que lors de mon appel précédent du 8 mai, avec conseiller Ramy,nous avions scédulé un rendez-vous pour la venue d'un technicien. Ce rendez-vous a été annulé par le département des techniciens et M. Amine n'a pas pu nous redonner ce même rendez-vous. Il semble y avoir un TRES GROS problème de communication entre les différents départements de Bell, ce qui génère beaucoup de frustration pour les clients. J'ai vécu la situation inverse en septembre dernier où nous avons changé pour un service Fibe 10. Au départ, le conseiller nous avait avisé qu'aucun technicien ne devait passer`chez nous, que tout se faisait à distance. On nous a rappelé pour nous aviser que finalement un technicien devait venir passer 2hres chez nous. Nous nous y sommes opposés, avons annulé le nouveau service. Evidemment, le nouveau service nous a été quand même imposé, ET le technicien est passé chez nous alors que nous avions annulé. Donc, par 2 occasions dans la dernière année, un mauvais service/mauvaise gestion de la part de Bell. Un remarquable manque de communication au sein de Bell, qui est ironiquement, dois-je vous le rappeler, une compagnie de télécommunication!!!",2
363236,15-MAY-12,14-MAY-12,Jose,,en,174.89.55.174,diane.carson@bell.net,15528479,000000125183972,3,3,some one had but a security service on and it slowed down my internet sooo slow that it was off more than on i could not hardy use it. that wAS ON aPRIL 10TH 2010 @8:46 PM. ON May 14th 2012 the security was taken off it now works a little better. but not much. ,3
363237,15-MAY-12,14-MAY-12,Sukumar,,en,184.148.9.191,sbraimah@sympatico.ca,15536323,000000125189687,5,4,Nothing.  I was very satisfied with the service I received.,5
363238,15-MAY-12,14-MAY-12,Kylie,,en,65.95.81.136,boehling@sympatico.ca,15526741,000000125184436,5,5,quicker,5
363239,13-MAY-12,12-MAY-12,Gustavo,,en,76.64.208.142,gillianmcintosh@sympatico.ca,15513651,000000125161263,3,2,Found him unfriendly.  I called back a coupl mins later and got someone else who was GREAT,4
363240,13-MAY-12,12-MAY-12,Paul-Henri,,en,76.64.208.142,gillianmcintosh@sympatico.ca,15513653,000000125162677,5,5,Nothing--this man was so patient and helpful!,5
362180,06-MAY-12,05-MAY-12,Andrea,,en,69.158.89.206,eleanor.clarke@bell.net,15469267,000000125013147,3,4,"frustration had me finally calling for help after entering all passwords I had prior to and setting up this account.  I felt Andrea was hurrying me and asked her to stay with me until all was complete. This was definately something for Bell's convenience  AND bottom line





 ",3
362181,06-MAY-12,05-MAY-12,Catherine,,en,69.159.57.168,ac.wilson@sympatico.ca,15467324,000000125015252,5,5,"Absolutely, nothing. She was very helpful in assisting us to reset our password on our computer after receiving a new modem.",5
362182,06-MAY-12,05-MAY-12,Teri,,en,70.49.107.110,155md@bell.net,15467062,000000125014743,4,4,,5
362183,06-MAY-12,05-MAY-12,Gregorio,,en,76.68.234.83,berylbass@sympatico.ca,15467914,000000125014329,5,5,Gregorio was the best sympatico person I've ever dealt with and can think of no improvements where he is concerned.,5
362184,06-MAY-12,05-MAY-12,Jose,,en,70.49.221.13,rbtaylor59@sympatico.ca,15473006,000000125025070,5,5,NOne....Jose did a great job,5
362185,06-MAY-12,05-MAY-12,Akrem,,fr,69.156.56.153,patricem@sympatico.ca,15472628,000000125024015,5,5,,5
362186,06-MAY-12,02-MAY-12,Ashwini,,en,76.71.93.25,joe.snopek020@sympatico.ca,15453287,000000124945472,5,5,,5
362187,06-MAY-12,04-MAY-12,Youssef,,fr,174.91.246.152,yvettepoirier@sympatico.ca,15466984,000000124998518,5,5,,4
362188,06-MAY-12,05-MAY-12,David,,en,70.53.222.226,parsons-brown@sympatico.ca,15472600,000000125014732,5,5,everything was fine,4
362189,06-MAY-12,05-MAY-12,Hugo,,en,64.231.245.230,bsibbing@sympatico.ca,15468118,000000125016022,5,5,"Apparently my email account had been ""blocked"" since it was ""compromised"".Things were corrected
and have now a new password. ",5
362190,06-MAY-12,04-MAY-12,Arthur,,en,174.95.105.189,whilbo@sympatico.ca,15466692,000000124997332,5,5,"not much, very pleased.",5
362191,06-MAY-12,05-MAY-12,Brenda,,en,64.231.120.246,dkay000@bell.net,15468980,000000125025856,4,4,,4
362192,06-MAY-12,04-MAY-12,Leslie,,en,70.54.132.151,alastair.normand@sympatico.ca,15454782,000000124992655,4,4,It took until Sunday evening to reestablish the Oulook Express Inbox and Outbox.,4
362193,06-MAY-12,02-MAY-12,Elmer,,en,174.94.36.210,danv.41@sympatico.ca,15451535,000000124949817,5,5,,4
362194,06-MAY-12,28-APR-12,Saifuddin,,en,76.67.31.142,rodney.ellis078@sympatico.ca,15434809,000000124865199,5,5,,5
362195,06-MAY-12,05-MAY-12,Armando,,en,70.50.4.196,dorimartin@sympatico.ca,15469062,000000125014501,4,5,,4
362196,06-MAY-12,05-MAY-12,Kamel,,fr,70.55.166.136,alamarche32@sympatico.ca,15467446,000000125015959,3,3,,3
362197,06-MAY-12,05-MAY-12,Shahbaz,,en,184.147.47.42,sitty@sympatico.ca,15473748,000000125025966,4,3,,5
362198,06-MAY-12,05-MAY-12,Jose,,en,184.147.47.42,sitty@sympatico.ca,15473750,000000125015772,4,4,,5
362199,06-MAY-12,05-MAY-12,Philip,,en,174.88.212.229,p.j.gordon@sympatico.ca,15472540,000000125019699,5,5,,5
362200,06-MAY-12,04-MAY-12,Hannan,,en,76.71.39.182,vjsauve@sympatico.ca,15466554,000000125009658,4,1,,4
362201,06-MAY-12,05-MAY-12,Sarra,,fr,64.229.52.9,paul.rheault@sympatico.ca,15472658,000000125016185,3,1,"me garder le même service que j'obtenais de Bell,, tel que j'avais avant que vous m'accordiez un rajustement Fidélité que vous nommez maintenant PERFORMANCE DE BELL  j'ai perdu la vitess,,  tellement que j'ai mesuré jusqu'à une performance Bell de 1/17 de ce que j'avais auparavan,  5-7 MO diminué à 0.6 - 0.9 Mo  et vos répondeurs de la Lybie me disent que c'est mon système d'exploitation qui est la cause,,  sont-ils tous incompétents,, j'ai trois ordinateurs et ils sont tous la cause,,!  une connexion Wi-Fi voisine me confirme que votre vitesse internet est la cause: (je l'ai payée depuis le changement sans obtenir de service en retour)

Paul Rheault client mécontent..",1
362202,06-MAY-12,04-MAY-12,Sahali,,fr,184.146.253.175,paulinegg@sympatico.ca,15463522,000000125000877,4,4,J'aurai aimé avoir le outlook 2010 en français mais comme il m'a installé le windows live mail en français je vais m'y m'habituer                              ,4
362203,06-MAY-12,05-MAY-12,Tejaswvi,,en,174.93.160.52,tom-ason@sympatico.ca,15474256,000000125027110,1,1,"been there to fix it. I was put off until Monday. The problem occured after your srvice man put in a new modem,???",4
362204,07-MAY-12,04-MAY-12,Karla,,en,192.197.205.111,pennyvernon@sympatico.ca,15463592,000000124994046,4,3,I wasn't advised on how to use my new system to log onto my desk top computer.,4
362205,07-MAY-12,05-MAY-12,Roy,,en,70.53.85.117,valerie042@sympatico.ca,15474378,000000125014577,1,4,"I had 4 different appointments for Bell to come and install my new modem.  It took over 3 weeks and 4 attempts on your part....really.....we can put a man on the moon but you can't get a technician to show up to install a modem?  I stayed home 3 saturdays, one Sunday and took a Monday off...and finally its done. ",1
362206,07-MAY-12,06-MAY-12,Samson,,en,70.29.71.209,bodeh@sympatico.ca,15475632,000000125036544,5,5,,5
362207,07-MAY-12,04-MAY-12,Joelle,,en,70.53.87.108,swinstall@bell.net,15465808,000000124991665,5,4,,4
362208,10-MAY-12,06-MAY-12,Jason,,en,76.65.10.139,cathy.morris@sympatico.ca,15475828,000000125034756,5,5,Nothing,5
362209,10-MAY-12,07-MAY-12,David,,en,174.95.22.236,michelle.donsky@sympatico.ca,15489838,000000125054388,5,5,"Nothing. David was professional, helpful, courteous, PATIENT, and friendly.",5
362210,10-MAY-12,07-MAY-12,Kanchumarthi,,en,174.91.119.200,g.h.gingell@sympatico.ca,15485504,000000125039872,4,4,,5
362211,11-MAY-12,07-MAY-12,Ahmed,,fr,67.68.104.233,charleslessard@bell.net,15483416,000000125046177,5,5,,5
362212,11-MAY-12,05-MAY-12,Jay,,en,50.101.149.158,mario.colombo@sympatico.ca,15471776,000000125017000,2,3,Better communication. A repair man was sent without my knowledge so therefore no one was home> I had 2 different completely different reasons for the lack of interent service . ,2
362213,11-MAY-12,01-MAY-12,Amelia,,en,70.54.88.140,batstone-brock@sympatico.ca,15443428,000000124919915,3,1,Give me an option to have paper billing without charge.  I really do not want my bill to come to me via the internet just because I have an account.  I discontinued paper because I had NO option and I am not pleased with this. Amelia did her very best under the circumstances.,3
362214,11-MAY-12,05-MAY-12,Siobhan,,en,174.91.117.12,kerr479@sympatico.ca,15470984,000000125013247,5,5,"Nothing, the woman I spoke to was very helpful and explained things very well, she was very understanding as I was lost and she was very good solving my problem, thanks",5
362215,11-MAY-12,22-APR-12,Jose,,en,70.50.106.22,wendy-ann@sympatico.ca,15365082,000000124728505,5,5,,5
362216,11-MAY-12,05-MAY-12,William,,en,184.147.201.96,susan-dunn@sympatico.ca,15473990,000000125025430,4,4,,4
362217,12-MAY-12,11-MAY-12,Oussama,,fr,184.144.219.226,mario.merlano066@sympatico.ca,15506853,000000125150636,5,5,,5
362218,12-MAY-12,11-MAY-12,Partha,,en,70.24.112.37,w1249@bell.net,15510751,000000125137910,5,5,Nothing comes to mind!,5
362219,12-MAY-12,11-MAY-12,Dan,,en,50.100.198.154,e.g.gracey@sympatico.ca,15503147,000000125148288,5,5,Well done,5
362220,12-MAY-12,11-MAY-12,Edgar,,en,50.101.25.242,joan_garland@sympatico.ca,15505189,000000125147752,5,5,,4
360580,08-MAY-12,07-MAY-12,Djamila,,fr,70.52.103.224,jeanluccote@sympatico.ca,15487006,000000125041495,5,4,"Ce matin, le 8 mai, le même problême s'est reproduit. J'ai suivi la procédure que la conseillère a appliqué la veille et le problême s'est résolu.",4
360581,08-MAY-12,04-MAY-12,Mohammed,,en,184.148.64.182,jzuzek@bell.net,15460472,000000125003698,5,5,,5
360582,08-MAY-12,07-MAY-12,Mariem,,fr,174.93.242.252,ansu.brosseau@sympatico.ca,15482032,000000125042600,4,4,,4
360583,08-MAY-12,07-MAY-12,Rahali,,fr,67.71.78.202,chardock@sympatico.ca,15483406,000000125045221,5,5,Rien de plus.,5
360584,08-MAY-12,07-MAY-12,Miroslav,,en,70.50.198.207,judywyse@sympatico.ca,15487712,000000125044888,4,4,"We knew it was my moem here, when you were satisfied that the modem at the other end was OK, you could have checked with me that I was satisfied and back on the internet, instead of waiting for me to call in agqin last Monday.  Aso, you continued to ask me abbout the lights on the modem if they wee blinking, the modem, after I pressed the reset button turned off completely!  Is thee any way of keeping track od old modems, so that you can replace and upgrade them, before they are completely useless.

 
",4
360585,08-MAY-12,07-MAY-12,Nandhini,,en,70.30.60.29,mcraft@bell.net,15489566,000000125060869,3,4,"Ensure that the left hand knows what the right hand is doing. All of our services were on vacation 
Jan2012 -May 1/2012. We arrived home on May
7/12expecting that our services would be ON.
nothing was working  we had to call to restore all of our services.FRUSTRATING,",2
360586,08-MAY-12,01-MAY-12,Aymen,,fr,64.229.75.147,jacpri@sympatico.ca,15446350,000000124929976,5,5,,5
360587,08-MAY-12,07-MAY-12,Basker,,en,76.69.7.74,mgbergsma@sympatico.ca,15489710,000000125054653,5,4,N/A,5
360588,08-MAY-12,01-MAY-12,Mohamed,,fr,67.68.141.123,leon.gaudreault@sympatico.ca,15447550,000000124921599,,1,"Je ne sais pas je ne me souviens plus.
Mais je peut vous dire que hier soir le 7 j'ai communiqué avec une de vos employée et que je suis olbligé de recommuniquer aujour'hui car la ligne a été coupée et je suis resté seul sur la ligne.   bien ordinaire. J'appelle dès maintenant pour essayer, cette fois,de règler mon problème enfin j'espère.
Merci de faire un suivi sur vos services.",3
360589,08-MAY-12,30-APR-12,Mohammed Zaid,,en,76.75.129.196,david503@sympatico.ca,15441484,000000124892424,1,1,"I am not certain if you really want to hear from me.  I was promised a new modem (only after having our current modem replaced less than 4 motnhs ago)and found out today May 8th; after checking every day at the post office for it to arrive that it did not even get ordered.  You have no idea how not having internet has affected my business. I have missed critical email messages regarding deadlines that can't be re-met.  My suggestions is to improve your costumer service and have people follow up on orders, have bell representatives in canada rather than trying to understand someone from another country and language. I have had to respond to this email message, while I sit in a coffee shop that offers internet access, because I do not have my modem.  I would very much appreciate a phone call back about this survey and I can be reached on my cell phone 905-955-1425.  Dave Harding",1
360590,08-MAY-12,04-MAY-12,Mohamed,,fr,184.144.150.52,jbertrand004@sympatico.ca,15459624,000000125002955,2,3,taux tres élever pour internet,2
360591,08-MAY-12,07-MAY-12,Venkatesh,,en,70.27.39.236,blhouston@sympatico.ca,15482692,000000125047594,5,5,,5
360592,08-MAY-12,07-MAY-12,Josh,,en,70.27.125.183,peter.horlock@sympatico.ca,15490946,000000125060785,5,4,,5
360593,08-MAY-12,05-MAY-12,Leni,,en,70.30.0.245,gurdevsingh@bell.net,15469918,000000125026479,4,4,do not send the wrong power cord,5
360594,08-MAY-12,07-MAY-12,Elizabeth,,en,50.101.203.38,amenda.didone@sympatico.ca,15481844,000000125061349,5,5,"Not a thing she was great, so please let her know.",5
360595,08-MAY-12,05-MAY-12,Pradeep,,en,174.92.91.68,emd704@bell.net,15469305,000000125024201,5,4,"Currently an empolyee may have had trouble processing information and it is hard finding an employee who under-
stands, as well as, who can work with you every step of the way whether it is internet, television or telephone.
  ",3
360596,08-MAY-12,05-MAY-12,Preethi,,en,67.70.160.160,berlinkid37@sympatico.ca,15467906,000000125026975,5,4,,5
360597,08-MAY-12,07-MAY-12,Manoj Sandra,,en,76.68.113.144,kristin.cribbs@bell.net,15488194,000000125050694,5,4,,5
360598,08-MAY-12,07-MAY-12,Souhir,,fr,74.12.229.132,cybelle1@sympatico.ca,15483888,000000125064810,4,5,,5
360599,08-MAY-12,05-MAY-12,Sukumar,,en,70.50.172.77,rlcrockett@bell.net,15473164,000000125017061,5,5,,4
360600,08-MAY-12,04-MAY-12,Edwin,,en,69.157.168.71,awosu@sympatico.ca,15455332,000000124996478,5,5, Nothing else,5
360601,08-MAY-12,07-MAY-12,Ahmed,,fr,184.146.251.192,andrestelle@sympatico.ca,15481912,000000125052930,4,3,"Je ne savais pas que mon temps internet avait diminué depuis le 26 mars ou vers la fin mars. On m'a réduit le temps que j'avais pour internet sans me le faire connaître; et depuis j'ai commencé à recevoir des messages sur mon temps internet que j'avais d'utiliser et le temps qu'il me restait.",3
360602,09-MAY-12,04-MAY-12,Karen,,en,69.159.44.199,robtww@sympatico.ca,15464520,000000125004263,4,4,,5
360603,09-MAY-12,06-MAY-12,Maria,,en,70.55.3.64,barbhiller@bell.net,15475458,000000125037964,3,4,"it took a way too long to get my new modem(which was del.promptly)conected and runnung. i am deaf and don't hear well on the phone, had to get someone to do it for me and i don't understand what they are teling me to do if i could her well. what are people suppose to do if they don't have someone to help them. they shouldn't have to pay someone to help. bell should have someone come to the home and help seniors",3
360604,10-MAY-12,07-MAY-12,Luis,,en,70.49.63.11,marilla@sympatico.ca,15489264,000000125054510,3,4,more precise explanation,4
360605,10-MAY-12,05-MAY-12,Sondes,,fr,174.93.203.161,france_rathe@sympatico.ca,15469550,000000125018600,4,4,,5
360606,10-MAY-12,07-MAY-12,Gopinath,,en,70.31.17.87,hchartrand3@sympatico.ca,15486220,000000125064008,5,5,,1
360607,10-MAY-12,06-MAY-12,Maria,,en,70.48.218.36,helishaus@bell.net,15477192,000000125037158,2,2,"the problem was not solved
and I  still had no wireless contact
after what I went through I was
not satisfied with the treatment.",5
360608,10-MAY-12,04-MAY-12,Sylvain,,fr,74.14.205.41,jojodansi16@sympatico.ca,15460202,000000124991773,4,4,avoir la piece de remplacement le jour meme ou pouvoir se rendre dans un centre bell pres de chez pour le remplacement,4
360609,10-MAY-12,02-MAY-12,Justin,,fr,184.144.220.218,ctimeliadis@sympatico.ca,15451403,000000124944915,5,5,,5
360610,10-MAY-12,06-MAY-12,Salvador,,en,70.27.133.220,james.tibbel@sympatico.ca,15477440,000000125032009,5,4,,5
360611,10-MAY-12,25-APR-12,David,,en,70.31.63.3,hrock@bell.net,15401410,000000124796665,4,4,Get transfered directly to where I asked in the first place instead of a run around.,4
360612,06-MAY-12,05-MAY-12,Gustavo,,en,174.93.217.112,bsand@sympatico.ca,15468112,000000125023073,4,4,,4
361095,06-MAY-12,04-MAY-12,Sarah,,en,174.91.43.156,erang8@sympatico.ca,15457900,000000125009687,4,4,It is very difficult to access the same representative/department a second time. This process needs improvement.,4
361096,06-MAY-12,05-MAY-12,Hugo,,en,174.95.219.60,gittan@bell.net,15469808,000000125020603,5,5,This person spoke very good English and was very helpful in setting up my internet plus the telephone connection was great - I do believe that Bell should hire Canadians for these jobs,4
361097,06-MAY-12,05-MAY-12,Cindy,,en,70.51.226.26,gorettam@sympatico.ca,15469846,000000125017160,2,1,"I've been conplaining about this issue for months.The time I've sprent calling to keep this fixed and you tell me each time it will be fixed. Today I was told how to run my business! This call was not good.I just want help to solve this outlook issue and direct me to the person who can help me. Also language is a big problem, she talked to fast.",4
361098,07-MAY-12,06-MAY-12,Edwin,,en,70.26.55.41,mspooner_9@sympatico.ca,15479034,000000125028612,5,5,,5
361099,07-MAY-12,06-MAY-12,Oscar,,en,69.158.112.82,gbyberg@sympatico.ca,15476900,000000125035117,4,4,Explained at the beginning of the conversation that you were having outages in my area.,4
361100,07-MAY-12,06-MAY-12,Patricia,,en,76.70.114.174,mocho999@sympatico.ca,15478970,000000125037713,5,5,,5
361101,07-MAY-12,06-MAY-12,Manoranjith,,en,70.29.9.64,mdon@sympatico.ca,15478778,000000125032116,4,5,,5
361102,07-MAY-12,06-MAY-12,Tyler,,en,65.95.44.134,sirk4466@sympatico.ca,15480204,000000125037617,5,5,,5
361103,07-MAY-12,06-MAY-12,Sam,,en,174.95.97.4,leevictoria@sympatico.ca,15478216,000000125031552,2,1,left on hold and line cut off,4
361104,07-MAY-12,06-MAY-12,Erick,,en,174.95.97.4,leevictoria@sympatico.ca,15478218,000000125034208,5,5,,4
361105,07-MAY-12,06-MAY-12,Tyler,,en,76.64.14.230,hpillman@sympatico.ca,15477254,000000125038463,5,5,,4
361106,07-MAY-12,04-MAY-12,Med Amine,,fr,67.69.49.43,cg.rouleau@sympatico.ca,15456344,000000125000504,5,4,,5
361107,07-MAY-12,06-MAY-12,David,,en,69.159.9.45,sendakite@sympatico.ca,15480122,000000125030563,3,4,"The CSR did not have to ask ""what did you do that for""? ",3
361108,07-MAY-12,02-MAY-12,Tabetha,,en,65.92.53.132,hhodder@sympatico.ca,15452721,000000124943832,5,5,,5
361109,07-MAY-12,06-MAY-12,G Benj,,en,65.93.176.16,georgegu@sympatico.ca,15476944,000000125030151,4,5,,4
361110,07-MAY-12,06-MAY-12,Rudys,,en,72.38.60.12,wrights@bell.net,15480970,000000125030772,5,5,,5
361111,07-MAY-12,06-MAY-12,Manoranjith,,en,76.64.206.30,henze@sympatico.ca,15477204,000000125028961,1,,Show up !!!,1
361112,07-MAY-12,06-MAY-12,Mohan,,en,174.91.146.24,dagmar.zeljko@sympatico.ca,15476136,000000125038508,5,5,non,5
361113,07-MAY-12,05-MAY-12,Elyes,,fr,184.146.232.102,productions.aem@sympatico.ca,15472858,000000125018795,4,4,,4
361114,07-MAY-12,06-MAY-12,Basker,,en,76.69.214.57,longhaulbri@bell.net,15478330,000000125037540,5,5,,5
361115,07-MAY-12,05-MAY-12,Melvin,,en,70.30.26.58,mfmcq@sympatico.ca,15472048,000000125022286,3,3,Bemore clear in giving directions and asking questions--and be more patient waiting for replies.,4
361116,08-MAY-12,07-MAY-12,Jeffery,,en,184.151.61.230,clareper@sympatico.ca,15483590,000000125055151,5,5,"Until I was transferred to this agent, I had spoken to 4 agents who kept on transferring me, claiming my query was not their responsibility..most frustrating and time consuming. Also, the connection was so bad ,I could hardly make out what they were saying.",5
361117,08-MAY-12,07-MAY-12,Gopinath,,en,70.26.44.18,harrden@sympatico.ca,15486182,000000125062692,3,1,"Research the history of the problem, and look at how it was resolved at bell's end.",3
361118,08-MAY-12,07-MAY-12,Nejmeddine,,fr,184.144.197.251,a.circe@sympatico.ca,15481434,000000125056250,4,3,,4
361119,08-MAY-12,07-MAY-12,Omar,,fr,65.94.189.203,brisebois2008@sympatico.ca,15482910,000000125051948,5,5,rien de plus votre employé a été d'une patience extraordinaire avec moi  un gros merçi    bonne journée ,5
361120,08-MAY-12,07-MAY-12,Elmer,,en,184.145.25.11,brian.dow@sympatico.ca,15482882,000000125061280,5,5,,5
361121,08-MAY-12,07-MAY-12,Ali,,en,67.70.199.81,jerrolbruser@bell.net,15487106,000000125043157,1,1,You could have told me the truth about the Essential package not being offered anymore. I felt very deceived.,1
361122,08-MAY-12,07-MAY-12,Marc-Andre,,fr,174.88.165.139,d.brown@sympatico.ca,15483900,000000125056620,3,2,Au lieu d envoyer un AC adaptateur c est le modem àu complet qui devrait être remplacé ,3
361123,08-MAY-12,07-MAY-12,Will,,en,184.147.142.159,jamescdean@sympatico.ca,15486758,000000125042546,5,5,improve line quality. it was difficult to hear representative,4
361124,08-MAY-12,07-MAY-12,Mariem,,fr,174.88.119.48,f.belisle57@sympatico.ca,15485102,000000125041123,3,3,"J'avais une charge de $25 sur mon compte et Bell ne savait pas pkoi?  Ma question est la suivante, combien d'autres charges sur mon compte qu'on ne sait pas ce que c'est, c'est OK de créditer mais çà fait peur aussi.  Vos commentaires?",5
361125,08-MAY-12,07-MAY-12,Cecile,,en,64.229.98.147,kzidenberg@bell.net,15488244,000000125050446,1,1,Not make me call back to find out when the service would be restored.,1
361126,08-MAY-12,07-MAY-12,Harathi,,en,174.92.30.173,memere36@sympatico.ca,15489662,000000125053246,5,5,have persons that speaks better english,4
361127,08-MAY-12,04-MAY-12,Yves,,fr,184.148.234.206,f.tamaro@sympatico.ca,15457996,000000124994527,5,5,"Stop increasing my bill. stop charging me to much.
Thank you.",4
361128,08-MAY-12,07-MAY-12,Kevin,,en,72.189.192.76,cbressler@sympatico.ca,15483306,000000125052649,5,5,,4
361129,08-MAY-12,07-MAY-12,Andre,,en,69.158.37.38,karenjohnson1@sympatico.ca,15487844,000000125062471,5,5,nothing.,4
361130,08-MAY-12,07-MAY-12,Mohamed Bilel,,fr,69.159.249.229,jos201e.perreault@sympatico.ca,15487538,000000125063092,1,1,"lorsque j'ai fait l'appel pour mettre fin à mes services du 621 des commissaires, vous auriez dû me dire que ça mettait fin aussi à mon adresse courriel.  Cette adresse courriel contient tout mes contacts, plusieurs courriels que je gardais en référence et en + de tout les courriels que je reçois chaque jour.  La vie personnel de gens c'est important et Bell ne s'en soucie pas vraiment. J'ai demandé a être transférer à un supérieur et la ligne fût couper et personne ne m'a recontacté.",
361131,08-MAY-12,07-MAY-12,Gilberto Jose,,en,65.94.112.133,b.browne@sympatico.ca,15482262,000000125046438,5,5,"My Bell Modem seldom has the Wireless 'light' in the on position. I often run into problems in trying to connect to the Internet. Your staffer did fix this while we were 'chatting', but since then, the light again is often 'off'. ",5
361132,08-MAY-12,07-MAY-12,Andre,,en,72.38.227.242,leatherdale4001@sympatico.ca,15488422,000000125061192,5,5,,4
361133,08-MAY-12,07-MAY-12,Joe,,en,64.228.137.53,aantonel@sympatico.ca,15481478,000000125063189,5,5,,5
361134,08-MAY-12,07-MAY-12,Pamela E,,en,65.93.117.158,mariehoover@sympatico.ca,15489258,000000125046329,5,4,,4
361135,07-MAY-12,01-MAY-12,Ahmed,,fr,69.156.67.172,rejeanneetnicolas@bell.net,15449742,000000124918507,5,5,,4
361136,07-MAY-12,06-MAY-12,Sonia,,fr,184.144.211.148,michel.lafontaine@sympatico.ca,15478844,000000125028607,5,5,Rien,5
361654,08-MAY-12,07-MAY-12,Nayeem,,en,65.92.113.77,frank.fontaine@sympatico.ca,15485402,000000125042139,5,5,Tell me that the many frustrating internet service interruptions that I have been getting have now stopped. ,4
361655,08-MAY-12,07-MAY-12,Himanshu,,en,184.144.71.222,dlangbroek@sympatico.ca,15484536,000000125042482,4,5,My inquiry which was changing an appointment went through more people then it should be before it was completed. Resulting in spending more time on hold then I did talking to anyone. What I feel should have been completed in 5-7 minutes took just over 15 minutes. ,3
361656,08-MAY-12,07-MAY-12,Hassen,,fr,174.92.224.54,madol@bell.net,15489018,000000125047568,4,1,ce que le conseiller a fait était probablement bien mais ca fonctionne pas plus quand je rentre mon nouveau de passe ca fonctionne pas,3
361657,08-MAY-12,07-MAY-12,Martin,,en,209.240.113.62,doug.maureen@sympatico.ca,15484656,000000125040686,5,5,"I was pleased, Martin solved my email problem",5
361658,08-MAY-12,07-MAY-12,Zaccheus,,en,174.88.11.139,crany@sympatico.ca,15483824,000000125046559,1,1,Live upto expectations as when we bought the new Internet router and anti virus program was to be installed on all our computers and this was not done and we ended up getting a virus on one of our machines.,2
361659,08-MAY-12,07-MAY-12,Hakim,,fr,70.53.138.96,mireillecaissy@sympatico.ca,15489954,000000125060633,1,3,"De trouvé des employés qui font leur travail......et qui applique nos demandes. Quand l'employé ne peut pas il nous nous met en attente et après souvent le téléphone coupe alors faut rappeller et souvent la meme chose. j'espère qu'un moment donné vous allez trouvé des employés qui fait nos demandes. Je suis parfois découragé de vos services......mais engagé du personnel compétent; mais pas toujours évident de trouvé...merci",1
361660,08-MAY-12,07-MAY-12,Habil,,en,65.95.225.186,aspenzam@bell.net,15482156,000000125058804,4,4,,5
361661,08-MAY-12,07-MAY-12,Moses,,en,174.88.10.19,garth18@sympatico.ca,15485611,000000125059874,1,1,Provide several or the best option to help me reduce the high cost for my internet service. The one suggestion that was given caused me to contemplate cancelling my service with Bell. I am happy that I called again and got a different CSR who gave me a very good option. I will watch my next few bills to see if the suggestion works well.,4
361662,08-MAY-12,04-MAY-12,Sravan Kumar,,en,74.14.103.203,debbie.nye@sympatico.ca,15457196,000000124991763,5,5,Canadian worker!!!,4
361663,08-MAY-12,07-MAY-12,Bernard Vijay,,en,50.101.51.217,pb.bast@sympatico.ca,15490874,000000125060967,3,2,"I reported a poblem with my internet service just over 3 weeks ago and as a result, I have not had reliable service for the past 3 weeks.  Numerous calls were made to the tech support and they did the best that they could with their available training.  I would have appreciated some kind of consideration or apology that felt real for the trouble that I had been experiencing.  The standard line of ""We are sorry for the inconvenience, thank you for chosing Bell"" just doesn't work when it sounds scripted.  I am not sure if Bell is truly sorry  for the inconvenience that I experienced but when you only have 2 choices for internet service in your area, does Bell really have to care.  I have been a loyal Bell internet customer for over 10 years and until now have never felt that Bell viewed me just as another line on the balance sheet.  To take in excess of three weeks to resolve a problem makes me believe that my business really doesn't matter.  The last service rep did take the time to call back and ensure everything was working good at that point.  It was probably on his script to do so.  It would have been better if somewhere along that 3 week problem, someone else had done the same. Whether or not I stay with Bell will probably have no real impact on the company.  I have said my peace and do not expect to get a reply in response return.  Thanks for reading. ",3
361664,08-MAY-12,05-MAY-12,Adithya,,en,174.94.18.2,scarecrowe@sympatico.ca,15473562,000000125016947,5,5,I can think of no suggestions for improvement. Our techie Adhitya was superb and very patient and knowledgeable.,5
361665,08-MAY-12,07-MAY-12,Meriem,,fr,76.69.229.116,celine.parenteau@sympatico.ca,15483346,000000125056342,5,5,Ce fut très correct,5
361666,08-MAY-12,19-APR-12,Manoranjith,,en,69.157.249.25,kamal.argheyd@sympatico.ca,15341036,000000124682849,5,5,Show me a way to stop future hackers.,5
361667,08-MAY-12,07-MAY-12,Sriram,,en,76.68.54.248,jmbusch@bell.net,15487306,000000125064085,4,4,I found the technician hard to understand at times.,4
361668,08-MAY-12,07-MAY-12,Nischal,,en,69.157.57.153,nicole.tyo@sympatico.ca,15490388,000000125040225,4,4,,3
361669,08-MAY-12,07-MAY-12,Mariem,,fr,65.94.253.227,leejulien@bell.net,15488442,000000125040658,5,5,Beaucoup trop d'Haïtiens au service a la clientel.  Il comprenne rien et pas trop vite.,
361670,08-MAY-12,07-MAY-12,Dixitulu,,en,174.92.15.223,jstasiuk@bell.net,15487674,000000125058575,4,4,,4
361671,08-MAY-12,07-MAY-12,Gerry,,en,65.92.13.236,jack.betsie@sympatico.ca,15486662,000000125052716,5,5,"the rep was very courteous and had a lot of patience with me 
",5
361672,08-MAY-12,06-MAY-12,Antony,,en,64.231.38.2,shawn.cobean@sympatico.ca,15480148,000000125038830,5,5,,5
361673,08-MAY-12,07-MAY-12,Shakeel,,en,99.241.240.17,linda.mchugh@bell.net,15488574,000000125043490,5,5,"Nothing, I thought the  Customer Service
was excellent, polite and caring.",4
361674,08-MAY-12,07-MAY-12,Tera,,en,76.71.38.67,njwinkler@sympatico.ca,15490440,000000125062722,5,5,,5
361675,08-MAY-12,07-MAY-12,Uzair,,en,174.91.83.223,hubert_l@sympatico.ca,15486426,000000125060433,5,5,Everything was good. The service exceeded my expectations,5
361676,08-MAY-12,06-MAY-12,Luis,,en,174.91.49.144,ssjoverholt@sympatico.ca,15480326,000000125031071,2,2,"poor connection, could not hear the person on the phone",2
361677,08-MAY-12,06-MAY-12,Preethi,,en,208.113.27.75,lisette011@sympatico.ca,15478302,000000125029290,5,1,"Believe the customer,  I knew it was the modem not the adapter, also let your representatives know in India that we do not receive packages or mail at night.",3
361678,08-MAY-12,07-MAY-12,Latisha,,en,174.88.42.207,leg.man@sympatico.ca,15488450,000000125060096,5,5,,5
361679,08-MAY-12,06-MAY-12,Mohammed Zaid,,en,184.145.83.131,buva@sympatico.ca,15475726,000000125028929,5,5,,5
361680,08-MAY-12,07-MAY-12,Yassine,,fr,65.94.12.217,jolemay.quesnel@sympatico.ca,15487512,000000125061785,5,5,,5
361681,06-MAY-12,04-MAY-12,Dan,,en,184.144.156.136,d.citrome@sympatico.ca,15456882,000000125010759,5,5,Wait time was too long!,4
361682,06-MAY-12,04-MAY-12,Suresh,,en,174.88.9.152,dghobbs@sympatico.ca,15457326,000000124990029,4,4,"My Internet has been up and down for a while (speed) and it took a dead modem to get someone out to fix issues that have been on going for months, not happy about that",3
362221,12-MAY-12,11-MAY-12,Karla,,en,64.231.67.31,vickir@sympatico.ca,15510687,000000125139748,1,3,"The Bell rep could not find the phone line and cut the ADT security service line! This resulted in the fire department coming-with 3 fire trucks and the chief's car coming to my house!
The ADT has to be repaired and they will charge- which is a charge Bell should pay. Originally my complaint was that there was en echo on my phone. A Bell technician came last week and made things worse- so that my internet did not work. Then yesterday- after 2 hours-the Bell tech cut the wrong line which resulted in the fire alarm and fire department coming. This is totally unacceptable. It is a waste of my time- or resources like the fire department- and it will result in further charges to get this all repaired. I would like someone from Bell to call me when they receive this message. 416 231 5531. Thank you. Victoria Russell",1
362222,12-MAY-12,11-MAY-12,Earl,,en,74.14.111.225,jan.sojka@sympatico.ca,15504739,000000125152277,4,4,Stop charging fees for things customers have no control over such as offering a service that is not actually availble and then charge a break-up fee for changing the service due its unavailability.,4
362223,12-MAY-12,11-MAY-12,Martin,,en,65.94.213.161,jacdesmarais@bell.net,15504651,000000125136530,5,5,Nothing,5
362224,12-MAY-12,11-MAY-12,Cristian,,en,74.15.77.19,bluechips@bell.net,15501549,000000125145147,5,5,,5
362225,12-MAY-12,11-MAY-12,Charmaine,,en,70.49.221.134,pvs306@sympatico.ca,15508519,000000125139006,4,4,not suspend service in the first place,4
362226,12-MAY-12,04-MAY-12,Irving,,en,67.70.65.19,jewanr@sympatico.ca,15459856,000000124999339,2,1,,3
362227,12-MAY-12,11-MAY-12,Kriz,,en,70.27.155.199,shorbeau@sympatico.ca,15509677,000000125148194,3,4,The frontline customer service workers need to understand how One Bill and the online billing system works.,3
362228,12-MAY-12,11-MAY-12,Priyanka,,en,64.231.117.197,kenmor@bell.net,15505771,000000125140951,2,4,"I had a noise problem april 29 april 30
some one came to corect the problem,
Noise went.
Then found that my internet was gone.
Tried in vain to restart modem,called
for assistance,no luck.
man came may 7 and found internet had not been hooked up again,
Anyway it is working again now.",2
362229,12-MAY-12,11-MAY-12,Mario,,en,67.70.18.239,sylvie.c.d@sympatico.ca,15510129,000000125136030,3,3,"Resolve the pricing for my services
",3
362230,12-MAY-12,11-MAY-12,William,,en,64.229.151.69,pat.rondeau2@sympatico.ca,15508047,000000125144551,4,3,,4
362231,12-MAY-12,11-MAY-12,Claude,,en,65.93.35.127,whnhull@sympatico.ca,15510841,000000125140882,5,4,"Since I am unilingual (English), my first experiences with your telephone service people were VERY difficult. Our help at the Bell store was excellent as was Claude's service at the house. I make ""maybe"" below because of the bad telephone experience. ",3
362232,12-MAY-12,11-MAY-12,Seifeddine,,fr,174.91.254.168,jean.beaulieu082@sympatico.ca,15504895,000000125147895,4,4,"ne pas pénaliser le client en exigeant des frais pour la facturation sous prétexte de sauver du papier; la vrai raison c'est la recherche du profit. Le consommateur n'a pas le choix et se fait exploiter.
",3
362233,12-MAY-12,11-MAY-12,Jose,,en,74.15.103.26,richard.mcclennon@sympatico.ca,15508791,000000125152892,5,5,"he did a excellent job fixing my computor and i think u should be proud to have such a talented Technition! He has my comptor running better then ever!
He was so polite and he was a joy to chat with also! Will u plz thank him for me he deserves it and i really think u should Tell him he is excellent at his job! He could not have done anything better for me and so polite! He took  full control of my computor and fixed it better then ever!
You have a excellent Technition and i am sorry i forgot his name! Plz thank him for me thx u Richard McClennon",5
362234,12-MAY-12,20-APR-12,Vladimir,,en,69.156.29.53,jlampkin30@sympatico.ca,15351424,000000124705773,5,5,very satisfied.,5
362235,12-MAY-12,11-MAY-12,Temsu,,en,65.92.94.253,maurice_1937@sympatico.ca,15507043,000000125137361,4,4,"Not get past around so many times with each helper repeating what the previous one had already done.

Play softer Music when on hold (not that important but it can be irritating)",4
362236,12-MAY-12,11-MAY-12,Allaura,,en,174.92.77.148,murraysa@sympatico.ca,15507599,000000125140490,2,4,"By the time  I got to Allaura, I had already spoken to 3 other people, being shuffled around for a simple request and waisting 1 hour of my time.
Allaura was helpful, but still got the address wrong that we are moving to.
I had trouble understanding the first two people on the phone due to heavy accents. Maybe that's where you need to improve so we understand each other.",3
362237,12-MAY-12,11-MAY-12,Allaura,,en,184.146.84.21,annmarie2001@sympatico.ca,15501041,000000125150732,5,5,,5
362238,12-MAY-12,11-MAY-12,Melvin,,en,65.92.94.253,maurice_1937@sympatico.ca,15507045,000000125137991,4,4,,4
362239,12-MAY-12,11-MAY-12,Abdel Rahman,,fr,76.67.157.85,jacques.seguin4@sympatico.ca,15504679,000000125150805,5,5,Rien,5
362240,12-MAY-12,11-MAY-12,Nora,,en,70.51.236.156,cclark3277@sympatico.ca,15501973,000000125140591,5,5,This was the best help yet.  Keep all help so .,5
362241,12-MAY-12,11-MAY-12,Sudheer,,en,65.95.23.148,tmayvaian@sympatico.ca,15510423,000000125148300,5,5,"Less background noise while one speaking with your customer service reps. Too much human conversation, laughing, etc. background noise!",5
362242,12-MAY-12,11-MAY-12,Noureddine,,fr,174.94.88.209,rpcv@bell.net,15509085,000000125153269,4,4,,4
362243,12-MAY-12,11-MAY-12,Pat,,en,50.101.140.48,caroljohnson1@sympatico.ca,15501911,000000125146578,3,3,"I never feel totally comfortable trying to understand the issue of internet usage, and find it doubly frustrating when I'm listening to someone with a noticeable accent which just makes it harder to figure it all out. This is a continual problem, one that many of my friends find exasperating too. There's usually options presented as solutions to your problem but trying to decipher what's really the right and cheapest answer is like a cat and mouse game. I hate calling about service options.",3
362244,12-MAY-12,11-MAY-12,Karen,,en,174.91.108.50,cmunoz0526@sympatico.ca,15502275,000000125147515,5,5,,5
362245,12-MAY-12,11-MAY-12,Marwen,,fr,74.15.112.110,mezam@sympatico.ca,15507185,000000125142119,5,5,"Tout est parfait.
Marwen est excellent, affable et compréhensif. Il a réglé le problème avec diligence et célérité.
Merci",5
362246,12-MAY-12,11-MAY-12,Khaled,,fr,70.48.187.103,rclacelle@sympatico.ca,15508675,000000125146620,4,4,,4
362247,12-MAY-12,11-MAY-12,Matthew,,en,70.48.253.217,diannepmiller@sympatico.ca,15502841,000000125153697,5,5,,5
362248,12-MAY-12,11-MAY-12,Samia,,fr,184.163.79.68,jcaron006@sympatico.ca,15504843,000000125136106,5,5,,3
362249,12-MAY-12,11-MAY-12,Preety,,en,74.14.202.15,s.legare@sympatico.ca,15509223,000000125146028,3,3,,3
362250,11-MAY-12,18-APR-12,Suresh,,en,74.14.96.183,trishdd@sympatico.ca,15334458,000000124655638,5,5,"I asked for help in getting into my account when overseas, and everything was explained very clearly - and it worked!  This explains delay in completing the survey.",5
360613,06-MAY-12,05-MAY-12,Mario,,en,70.53.86.65,salman3@sympatico.ca,15473474,000000125018649,4,3,"What could your Representstive do? The Bell server was down. I only wanted to confirm that it was indeed the server. The last this same thing happened your representative wiped out all archived email, reinsatalled my account because it was corrupted and then called me later to inform me that it wasn;r his fault.  No indeed. It was Bells fault. I pay Bell not individuals. so it is everybodys fault. What about all ny email that was deleted? What about the inconvenience? What about all the hours of non-service when the server is down? Does Bell ever refund or credit its customers? No, it is too busy coming up with new ways to pick pockets and pad its own bottom line.
Your Rep did everything right. He checked and told me the server was down and nothing could be done until it came up again.  (what the previous one a few months ago should have done).",1
360614,06-MAY-12,04-MAY-12,Partha,,en,76.69.20.228,kim.ok@sympatico.ca,15460744,000000124993947,4,5,,4
360615,06-MAY-12,01-MAY-12,David,,en,76.69.24.244,lcmatthews@sympatico.ca,15447492,000000124935409,4,4,Set and keep your prices for all service at competitive pricing levels that stay one step ahead of your competitors.and notify long-standing customers of the best deal on services that you can give them on an individual basis without wating for the customer to call you -better customer relations and make sure Canadians are answering all phone calls about Canadian accounts,4
360616,06-MAY-12,05-MAY-12,Nora,,en,64.231.86.24,martydol@sympatico.ca,15471878,000000125015865,5,4,,3
360617,06-MAY-12,05-MAY-12,Jessica,,en,184.147.226.143,Shelley62@sympatico.ca,15467254,000000125026620,4,5,,4
360618,06-MAY-12,05-MAY-12,Dheeraj,,en,216.121.226.28,pel.jml@sympatico.ca,15472714,000000125014931,4,4,It would have been helpful if this problem could have been rectified the first time I called on May 3.,4
360619,06-MAY-12,04-MAY-12,Jeannette,,en,65.95.63.240,tricky.ricky47@sympatico.ca,15466310,000000124995069,4,3,,4
360620,06-MAY-12,05-MAY-12,Sofien,,fr,69.156.56.153,patricem@sympatico.ca,15472630,000000125027045,5,5,,5
360621,06-MAY-12,05-MAY-12,Mohammed Zaid,,en,184.163.126.242,docwaller@sympatico.ca,15469032,000000125021754,5,5,Keep using good people like Mohammed Zaid.,5
360622,06-MAY-12,04-MAY-12,Nedra,,fr,174.91.246.152,yvettepoirier@sympatico.ca,15466982,000000124999884,5,5,,4
360623,06-MAY-12,05-MAY-12,Elmer,,en,70.55.37.141,valvon@sympatico.ca,15474384,000000125025843,5,5,Nothing,5
360624,06-MAY-12,02-MAY-12,Med Salah,,fr,74.12.228.180,dionne125@sympatico.ca,15451759,000000124953971,1,,"je n ai pas telephoner pour demander quoi ca soit, j ai plutot recu un appel d`un personne se disant de la compagnie Bell. Je n ai jamais compris son nom, ni le pourqoui de son appel. Il avait une tres forte accent se qui rendait la conversation tres tres difficile a comprendre.Il me demandait des renseignements personnelle que vous avez deja a mon dossier, alors j ai trouver ca vraiment bizarre. SVP, verifier que votre personnel PRONONCE BIEN ses mots pour qu on puis comprendre se qu ils disent. Merci",3
360625,06-MAY-12,05-MAY-12,Eric,,en,65.94.254.121,briancr@sympatico.ca,15468082,000000125024175,1,2,Bell Canada must be one of the worst companies for customer service. You arbitarely increase the invoice for increased charges and then when call it is a true fight to try to get things the way they were. I was treated so poorly I am seriously considering ending my relationship with Bell (since 1984) and moving to the competion. This is sad since I am Bell shareholder. You guys just don't get it!,1
360626,06-MAY-12,05-MAY-12,Suresh,,en,69.157.21.188,fran64@sympatico.ca,15469538,000000125015906,4,4,,3
360627,06-MAY-12,05-MAY-12,Nelly,,en,76.69.67.138,pfungon_96@sympatico.ca,15472744,000000125019279,5,4,Nothing,5
360628,06-MAY-12,04-MAY-12,Gloria,,en,74.14.95.115,coreimaging@sympatico.ca,15456750,000000125002963,5,5,nothing,5
360629,06-MAY-12,05-MAY-12,Walid,,fr,174.92.181.220,mariepaulec@sympatico.ca,15471760,000000125025505,5,5,Tout a été fait parfaitement merci beaucoup,4
360630,06-MAY-12,05-MAY-12,Matthew,,en,184.151.61.64,dwirwin@sympatico.ca,15469174,000000125022911,3,4,get better internet service the stick or probe whatever itis called,3
360631,06-MAY-12,02-MAY-12,Arun,,en,174.94.36.210,danv.41@sympatico.ca,15451533,000000124945283,5,5,,4
360632,06-MAY-12,04-MAY-12,John,,en,70.27.66.55,bobandchris@sympatico.ca,15455774,000000125010744,4,5,"My experience with John was terrific, but leading up to it, I had a lot of difficulty getting other agents to help ...they were not knowledgeable and John had to come to the rescue",3
360633,06-MAY-12,05-MAY-12,Mindy,,en,70.29.236.158,william.newbury@sympatico.ca,15474596,000000125018883,4,4,,3
360634,06-MAY-12,04-MAY-12,Manel,,fr,174.89.98.23,antrechartier@sympatico.ca,15455184,000000125004122,3,4," avoir une person qualifier du Québec
   q'on compend
            Merci .",3
360635,06-MAY-12,05-MAY-12,Mithila Maraj,,en,67.68.243.91,flenoff@sympatico.ca,15469504,000000125025641,5,5,-,4
360636,06-MAY-12,04-MAY-12,Alejandro,,en,67.71.50.138,ray.kellestine@sympatico.ca,15464042,000000125012022,5,5,,5
360637,06-MAY-12,05-MAY-12,Preethi,,en,70.26.22.139,wilmac@bell.net,15474620,000000125024314,4,3,it took one more call to get my e-mailbut this was my fault.,5
360638,06-MAY-12,28-APR-12,Robert,,en,184.151.61.60,mpstable@sympatico.ca,15433755,000000124865265,3,4,"make everything easier for seniors and explain everything better,we are not stupid just a little slower response",4
360639,06-MAY-12,05-MAY-12,Marcos,,en,184.147.20.234,marlatt43@bell.net,15471842,000000125015732,2,2,"The worker was difficult to understand because of his accent.
I do not feel that he really had a grasp of the problem which might have been my explanation but another technician who had assisted me just weeks before when our hydro had been off for a considerable time had warned me that we might have problems with some of the wireless items in the house because of the power failure. We went to the next power failure before we had a problem
I eventually solved the problem myself by trying several different fixes.  ",2
360640,06-MAY-12,05-MAY-12,Reina,,en,70.50.186.114,stevensmm@bell.net,15473926,000000125026602,5,5,nothing,5
360641,06-MAY-12,05-MAY-12,Ahmed,,fr,96.23.8.125,odolove@sympatico.ca,15472500,000000125022628,3,4,Mon dossier n'a pas été clairement rédigé au départ. On m'a donné une ligne internet sur mon téléphone mobile au lieu de distinct. Les services ne s'entendaient pas entre eux lorsque j'ai perdu mon accès à l'Internet. On me renvoyait d'un service à l'autre comme une balle de ping pong sans résoudre mon problème. Je suis restée sans service pendant plus de 48 heures alors que je paye 59.90$ par mois ! Le technicien a été très efficace.,4
360642,06-MAY-12,05-MAY-12,George,,en,174.89.237.254,bensarah5@sympatico.ca,15467896,000000125017673,2,2,,4
360643,07-MAY-12,06-MAY-12,Carlton,,en,69.156.31.184,waldon.house@sympatico.ca,15480872,000000125030160,4,3,Support for hotmail accounts in outlook,4
361137,07-MAY-12,28-APR-12,Carolina,,en,174.88.15.95,sante.tonellato@sympatico.ca,15435117,000000124872998,3,2,"when i call about a problem you need to know what the solution is for that problem I was told  it was the modem well the old modem is still on line and my internet is still functioning that does not give me a warm fuzzy feeling about my service thanks 
sante",2
361138,07-MAY-12,06-MAY-12,Oscar Ernesto,,en,207.219.69.212,jzmagill@sympatico.ca,15477866,000000125029492,2,1,"Oscar in level 1 technical support hung up on me.  Next time, maybe he can transfer me to level 2 as he said he was going to instead of hanging up.  I had to call back and go thru the whole escalation procedure again !!!",2
361139,07-MAY-12,06-MAY-12,Ferdaous,,fr,174.93.148.44,GiseleDesmarais@bell.net,15474910,000000125030137,5,5,,5
361140,07-MAY-12,06-MAY-12,Aqeel,,en,69.157.72.110,abendus@sympatico.ca,15475052,000000125037650,4,4,Better english spoken by rep,4
361141,07-MAY-12,06-MAY-12,Matthieu,,en,65.93.198.181,rfink@sympatico.ca,15479678,000000125031807,5,4,,5
361142,07-MAY-12,06-MAY-12,Kevin,,en,76.67.106.135,gdpetreman@sympatico.ca,15476906,000000125031194,2,1,"My email wouldn't send and the technician checked everything out and told me it was the fault of my incoming server which is different from sympatico.  I don't know what that has to do with my outgoing mail.  Anyway, after the call. I left the computer and about 10 minutes later the email went on its own.",4
361143,07-MAY-12,04-MAY-12,Martin,,fr,70.55.113.218,p.anctil@sympatico.ca,15463331,000000124995363,3,4,,4
361144,07-MAY-12,06-MAY-12,Tyler,,en,184.146.81.127,thevblacks@sympatico.ca,15480610,000000125034150,4,4,experience was fine.  your representive was very helpful and professional.,5
361145,07-MAY-12,06-MAY-12,Stephen,,en,69.42.180.58,barb88@sympatico.ca,15475448,000000125036746,2,1,,2
361146,07-MAY-12,02-MAY-12,Susy,,en,70.31.48.169,loney.brown@sympatico.ca,15453949,000000124947849,5,5,NOTHING,
361147,07-MAY-12,06-MAY-12,Shyam,,en,50.101.45.163,rflindall@sympatico.ca,15479680,000000125028067,4,4,I was on hold more than 15 minutes. The entire interview was 30 minutes - for a 24 hour delay.,4
361148,07-MAY-12,04-MAY-12,Manoranjith,,en,70.49.7.101,malcolmlander@sympatico.ca,15461744,000000125001486,5,5,Nothing,5
361149,07-MAY-12,06-MAY-12,Manoranjith,,en,69.158.78.54,helen.mabberly@sympatico.ca,15477182,000000125034262,4,4,Had difficult communicating with technician,4
361150,07-MAY-12,06-MAY-12,Catherine,,en,184.148.154.227,frankclayford@sympatico.ca,15476818,000000125034998,4,4,,4
361151,07-MAY-12,05-MAY-12,Marouen,,fr,174.88.226.86,guyfortin@bell.net,15469928,000000125017175,4,3,"M'envoyer ma facture en pièce jointe avec les détails.

Je n,aime pas clavarder lorsqu'il est question de points techniques.",4
361152,07-MAY-12,06-MAY-12,Karen,,en,174.89.18.227,mgmackinnon@sympatico.ca,15478820,000000125031177,5,5,,5
361153,07-MAY-12,06-MAY-12,Nebgha,,fr,70.53.217.96,norte@sympatico.ca,15479168,000000125030599,5,5,"Rien tout était parfait, la jeune conseillère était très compétente.",5
361154,07-MAY-12,05-MAY-12,Anis,,fr,70.29.216.32,ctmr@sympatico.ca,15468614,000000125023390,,1,Je n'ai parlé que quelques secondes et la communication a coupé. ,
361155,07-MAY-12,17-APR-12,Med Amine,,fr,70.29.158.254,rock910@sympatico.ca,15319674,000000124625478,4,,une augmentation normal - 20% d augmentation en 2011 c'est un peut trop.,
361156,07-MAY-12,05-MAY-12,Mohamed Nidhal,,fr,70.29.216.32,ctmr@sympatico.ca,15468616,000000125023446,4,3,,4
361157,07-MAY-12,04-MAY-12,Weng,,en,184.146.153.89,teresa43@sympatico.ca,15465988,000000124994044,5,4,"It is not the person I spoke with He was  sooo nice very nice person to speak with excellent!!!!! My concern is the 2 dollar charge for gb when you go over the plan, it is very very expensive",4
361158,07-MAY-12,06-MAY-12,Edwin,,en,184.148.185.121,joelle.houde@bell.net,15477700,000000125031893,5,5,N/A,4
361159,07-MAY-12,06-MAY-12,Zishan,,en,174.91.103.10,wvancamp@bell.net,15480974,000000125038297,1,1,"The rep has an accent and as such, there were times when it was difficult to understand his direction.  His tone became rude and his attitude at times came across condescending.  I was on the call for about 35 minutes with no resolution.  It was when he realized he could not fix the problem that both his tone and attitude mellowed.  At this point I was advised that he was passing it over to someone more senior.  I asked what was to happen and he said someone would call in the next two hours.  This was now on its way to being 10pm!  I came home today and thankfully there was a message and my modem is working.  Perhaps some coaching is required for the tech that initially tried to help me.  I have always received great service from Bell until this point.  It was very disappointing to have to feel belittled while attempting to have an issue resolved.  Thank you for your attention to this.",3
361160,07-MAY-12,06-MAY-12,Marouen,,fr,76.67.90.126,j.m.levasseur@bell.net,15477390,000000125031076,5,5,c'était bien comme cela,4
361161,07-MAY-12,13-APR-12,Mohamed Amine,,fr,65.92.38.92,michel.lamoureux029@sympatico.ca,15275980,000000124555818,4,2,"Cet employé est un des rares chez vous a comprendre la signification de l'expression service a la clientèle et je n'ai que de bons mots pour lui. Mais concernant votre entreprise, je suis écoeuré totalement par vos méthodes très discutables. De plus, je suis client chez vous depuis plus de 25 ans et la semaine dernière, vous avez coupé ma ligne alors que j'avais payé la totalité de mon solde la semaine précédente. Croyez vous vraiment que vous aller me garder comme client après cela ? J'ai perdu toute ma soirée pour réactiver le tout. Ce sera difficle a oublier.",1
361162,07-MAY-12,06-MAY-12,Mohamed Amine,,fr,76.65.162.89,jp.lukowycz@sympatico.ca,15477770,000000125031857,4,4,,4
361163,07-MAY-12,05-MAY-12,Francis,,en,184.146.7.122,cahi@bell.net,15468166,000000125026597,3,3,"I have had far too many issues with the internet/ my wifes email still isn,t all going to her outlook account and you security issues are collapsing all the time. Then not to mention cell phones and issues there.This is still not resolved and Im not happy at all over 6hrs on the phone this past weekend alone. my time is valuable.",1
361164,07-MAY-12,05-MAY-12,Hector,,en,184.144.43.206,ak_home@sympatico.ca,15467416,000000125014911,5,5,nothing. great call,5
361165,07-MAY-12,06-MAY-12,Charly,,en,70.53.87.85,dblack33@sympatico.ca,15476258,000000125029955,2,1,Stop passing my call on to the next person. I went from an internet tech to a phone line tech back to an internet tech and final to an appointment setter.,1
361166,07-MAY-12,06-MAY-12,Martin,,en,74.15.96.250,profjack@bell.net,15479498,000000125028013,1,1,,3
361167,07-MAY-12,20-APR-12,Rod,,en,70.30.46.156,ve3cae@bell.net,15356788,000000124691763,5,5,Cannot think of anything. Rodrigo was so patient with me (am 82 and know little about computers!!!) Took me through it step by step.,5
361168,06-MAY-12,05-MAY-12,Miroslav,,en,174.91.29.95,cathcart.im@sympatico.ca,15468270,000000125015971,4,5,"Everything was very good 
 Thanks ",5
361683,06-MAY-12,04-MAY-12,Feres,,fr,65.92.252.202,jecart@sympatico.ca,15459778,000000124998869,2,2,J'ai reçu une lettre qui me demande de retourner mon modem étant donné que j'ai annulé mon abonnement. C'est faux! Le représentant m'a confirmé que mon abonnement n'était pas annulé et de ne pas donner suite à la lettre. La réponse est peut-être bonne. Je dois attendre pour la suite et voir si je n'ai pas de problème avec mon abonnement dans le futur. Conclusion: Bell est toujours désorganisé dans sa gestion quotidienne. Pourquoi l'envoi de cette lettre?,1
361684,06-MAY-12,27-APR-12,Mustapha,,fr,70.52.7.78,daniel_paiement@sympatico.ca,15419622,000000124852155,3,2,"Communication avec nous tres deficiente Jamais de suivi avec votre clientele      .C est le client qui doit faire le suivi, sinon on vous menace de represaille et vous ne vous souciez aucunement de votre clientele et des consequences sur la satisfaction a votre egard...",1
361685,06-MAY-12,05-MAY-12,Eduardo,,en,174.92.76.120,rbott@bell.net,15473000,000000125020864,4,4,No problems here.He was very professional and cleared up any issues I was having for now.,4
361686,06-MAY-12,05-MAY-12,Justin,,en,184.146.104.148,themacarthurs@sympatico.ca,15474162,000000125018967,1,1,"Have call centers in Canada - offshore call centers are NOT helpful and do NOT speak English well enough at ALL! It would be nice if the company was better connected in terms of communication, ie we had to call SEVERAL times JUST to upgrade our service from high-speed to fiber optics and NO ONE knew from one call to the next what was going on!! We've had the wrong billing, the wrong appointment time set up, request to send back the modem we need for fiber optics and at one point, the thought was that we were cancelling our service all together!!!  I have never been more frustrated in my life than when dealing with Bell(which is no longer Bell Canada as none of the call center agents can speak English!). I am SOOOOOOO glad we were advised by a legal person to ""get EVERYTHING PROMISED BY BELL IN WRITING or you'll be sorry!"". If I hadn't demanded my monthly billing offer in writing, I would not have received the offer I was originally offered. I can't think of a company more poorly run or less concerned about customers than Bell. We have been advising EVERYONE to use a generic email address so it is easier to leave a company that simply DOES NOT CARE!!!!!!!!!!!!!!!!!",1
361687,06-MAY-12,05-MAY-12,Bob,,en,65.94.97.192,valaida54@bell.net,15474374,000000125020192,1,1,You could have reloved my problem,1
361688,06-MAY-12,28-APR-12,Alonia,,en,70.26.158.158,batti@sympatico.ca,15428987,000000124871837,1,3,still waiting for a call back from the supervisor who was to busy to take my call two weeks ago,1
361689,06-MAY-12,06-MAY-12,Ashwini,,en,64.229.209.226,j-dmiller@bell.net,15470224,000000125027791,5,5,,5
361690,06-MAY-12,05-MAY-12,Samuel,,en,207.164.79.106,adam.desousa@bell.net,15467344,000000125014044,1,1,Complete a move request properly. Considering canceling all bell services due to this recent experience. ,2
361691,06-MAY-12,05-MAY-12,Estephania,,en,64.231.46.203,dlfurness@bell.net,15468994,000000125017769,5,5,I need to call a computer person to recify my problem.  ,3
361692,06-MAY-12,05-MAY-12,Hector,,en,64.231.131.88,paul.tanja@sympatico.ca,15472662,000000125020780,5,5,,5
361693,06-MAY-12,05-MAY-12,Chae,,en,74.198.9.188,pt.guevarra@sympatico.ca,15472872,000000125016171,4,5,"Chae handled the issue very well, there is no question about it. But my time should have not been wasted if Bell Canada was more careful in billing me.",2
361694,06-MAY-12,05-MAY-12,Udale,,en,184.147.181.41,dnhadland@sympatico.ca,15469022,000000125013700,5,5,Nothing very knowledgeable,5
361695,06-MAY-12,05-MAY-12,Darwin,,en,74.12.91.206,flyte@sympatico.ca,15469510,000000125016750,5,1,fix my problem.it is still unstable,3
361696,06-MAY-12,05-MAY-12,Omar,,en,76.71.89.86,liz.klug@sympatico.ca,15471388,000000125015930,5,5,Less wait time on my initial call,4
361697,06-MAY-12,05-MAY-12,Sondes,,fr,142.78.8.4,chantal.baaden@sympatico.ca,15468342,000000125015652,5,5,,3
361698,06-MAY-12,13-MAR-12,Jason,,en,184.151.61.158,dogfordbarks@sympatico.ca,15238198,000000123885553,3,2,The time spent on hold waiting for a representative,2
361699,07-MAY-12,06-MAY-12,Josue,,en,67.70.18.244,imcrae@bell.net,15477318,000000125028784,4,5,,5
361700,07-MAY-12,04-MAY-12,Mohamed Achref,,fr,76.64.110.193,ovide.giguere@sympatico.ca,15463322,000000125004721,5,5,,5
361701,07-MAY-12,06-MAY-12,Uzair,,en,67.70.105.215,ginette_aube83@sympatico.ca,15476996,000000125037245,5,5,,5
361702,07-MAY-12,06-MAY-12,Hugo,,en,174.88.148.184,aron2ron@bell.net,15475356,000000125030562,5,5,,5
361703,07-MAY-12,04-MAY-12,Mary,,en,70.54.32.7,sisbud@sympatico.ca,15465372,000000124996494,1,1,Try to solve my problem as opposed to increasing my coverage at my increased cost,2
361704,07-MAY-12,06-MAY-12,Stephen,,en,70.31.168.59,bad004@sympatico.ca,15475442,000000125034705,5,5,,5
361705,07-MAY-12,06-MAY-12,Salvador,,en,216.113.24.1,the.monteiths@sympatico.ca,15480580,000000125028426,4,4,To allow me to go to a Bell Phone Center and trade my modem/router in for a replacement as opposed to waiting for one to arrive in the mail system. Children have home work to do over the weekend and are dependent on the Internet to complete their assignments.  ,4
361706,07-MAY-12,04-MAY-12,Abid,,en,65.92.197.151,bg61@bell.net,15455652,000000124996716,5,5,"nothing, agent went beyond requirements and expectations

THANK YOU VERY MUCH",5
361707,07-MAY-12,04-MAY-12,Naveen,,en,64.231.84.19,j.emrich@sympatico.ca,15459374,000000124997539,1,1,"Make suggestions how to resolve problem 
other than pay more money to upgrade",2
361708,07-MAY-12,06-MAY-12,Estephania,,en,70.27.67.104,hneproszel@sympatico.ca,15477228,000000125032958,4,4,,5
361709,07-MAY-12,04-MAY-12,Himanshu,,en,67.70.160.172,jacraeeveritt@sympatico.ca,15459470,000000125004255,4,4,,4
361710,07-MAY-12,04-MAY-12,Jose,,en,174.94.65.10,setacci@sympatico.ca,15465170,000000124997329,5,5,,5
361711,07-MAY-12,06-MAY-12,Salvador,,en,69.157.52.60,jdbedford@bell.net,15477512,000000125030559,5,5,,5
361712,07-MAY-12,04-MAY-12,Zishan,,en,76.68.112.241,mjgallacher@bell.net,15462700,000000124997374,3,1,"Resolved my problem without tying up my
time on phone for a long period - my time is valuable too, Perhaps more thorough 
training although I'm sure he did his best. A tech came to house and resolved the problem in a short time.",1
361713,07-MAY-12,06-MAY-12,Med Salah,,fr,70.48.143.117,rachedteffaha@bell.net,15479560,000000125033612,3,4,,4
361714,07-MAY-12,06-MAY-12,Alex,,en,174.88.216.214,coach5@sympatico.ca,15476038,000000125033044,5,5,"the internet assistance was invaluable.
my recent experience with Bell satellite service was a complete disaster!!!",3
361715,07-MAY-12,06-MAY-12,Asma,,en,70.30.58.87,jrland@sympatico.ca,15477790,000000125030758,5,5,"Absolutely nothing, the Bell Representative assisted me with my problem and got it resolved quickly.",5
361716,07-MAY-12,06-MAY-12,Nice,,en,184.145.51.242,frank.tralli@sympatico.ca,15476814,000000125035135,3,4,Reduce my price further,3
362251,11-MAY-12,23-APR-12,David,,en,206.47.151.42,jim-marg@sympatico.ca,15373240,000000124759093,4,4,It would have been nice if it had been resolved back in Feb. when first discussed with different agent.,3
362252,11-MAY-12,15-APR-12,Aquiles,,en,174.89.108.234,humoe@bell.net,15289268,000000124578538,5,5,,5
362253,11-MAY-12,04-MAY-12,Xenia,,en,64.231.21.111,pierceg@sympatico.ca,15463728,000000125002510,5,5,You were great!,5
362254,11-MAY-12,07-MAY-12,Josue,,en,67.241.74.145,fireman_8@sympatico.ca,15485236,000000125046229,5,4,all was very good. The service rep was great,5
362255,11-MAY-12,07-MAY-12,Wahida,,fr,69.159.159.190,gisele.gariepy@sympatico.ca,15485844,000000125043662,3,4,Elle aurait dû me donner l'adresse exacte au tout début pour pouvoir effacer mes courriels. Elle n'avait pas besoin d'entrer dans mon ordi.Enfin le problème a été réglé après 30 minutes,4
362256,12-MAY-12,11-MAY-12,Pedro,,en,65.93.91.60,tomdow@bell.net,15510461,000000125150387,5,5,Nothing.,5
362257,12-MAY-12,11-MAY-12,Omar,,fr,184.144.151.157,baldeagle@bell.net,15501291,000000125143203,5,5,Rien,5
362258,12-MAY-12,11-MAY-12,Carolina,,en,206.47.78.150,jim.anderson3@sympatico.ca,15505081,000000125149717,5,5,,5
362259,12-MAY-12,11-MAY-12,Yazhini,,en,206.47.78.150,jim.anderson3@sympatico.ca,15505083,000000125150480,4,4,,5
362260,12-MAY-12,07-MAY-12,Nelson,,en,71.82.21.88,jcmassey@sympatico.ca,15486888,000000125064408,5,5,The service provided from el savador was absolute superb and very helpful.  Keep it up. ,5
362261,12-MAY-12,11-MAY-12,Catherine,,en,70.27.64.196,berleclerc@bell.net,15501431,000000125148997,5,5,,4
362262,12-MAY-12,11-MAY-12,Zishan,,en,70.51.226.201,iangoodman@sympatico.ca,15504505,000000125150100,5,5,Nothing. The representative was outstanding!!,5
362263,12-MAY-12,11-MAY-12,Srinivas,,en,70.51.226.201,iangoodman@sympatico.ca,15504507,000000125147941,3,4,,4
362264,12-MAY-12,11-MAY-12,Juan,,en,184.146.123.192,almayor06@sympatico.ca,15500841,000000125151961,5,5,,5
362265,12-MAY-12,19-APR-12,Nafti,,en,206.47.78.150,diane.lalonde@bell.net,15338066,000000124683860,3,3,0?,3
362266,12-MAY-12,11-MAY-12,Bryan,,en,76.71.149.54,lrichmond@sympatico.ca,15506445,000000125139428,4,4,"Bell replaced my modem. The replacement was to come by mail. After about 5 days, I called for a status update to discover that there was no record of the tracking number for the shipment and it would be another about 5 days if the modem were re-mailed.

A technician was sent the same day as my follow up call so I was very pleased to have the problem completely solved but suggest that tracking numbers be stored in such a place that all technicians can see them and respond to status inquiries equally well.",4
362267,12-MAY-12,11-MAY-12,Samuel,,en,174.94.10.82,pm.cummins@sympatico.ca,15508405,000000125137255,5,5,I can not think of anything that would have been better other than the initial hookup through and answering machine. Sammual our assistant was fantastic.,5
362268,12-MAY-12,11-MAY-12,Karen,,en,69.157.57.249,malcolm-debbie@sympatico.ca,15506663,000000125151566,5,5,,5
362269,12-MAY-12,11-MAY-12,Lila,,en,70.27.37.228,bpoynter@sympatico.ca,15501631,000000125141692,5,4,Having to deal with only one person,5
362270,12-MAY-12,11-MAY-12,Luis,,en,174.93.43.252,rfarrell_6@sympatico.ca,15508747,000000125142580,3,3,Investigate why my Internet security system shut down twice of its own accord.,3
362271,12-MAY-12,11-MAY-12,Priyanka,,en,65.92.204.65,jerryadoucette@sympatico.ca,15505007,000000125144063,1,,had people who knew what they were doing answering questions,
362272,12-MAY-12,11-MAY-12,Chaabane,,fr,76.65.170.65,andr.dionne@sympatico.ca,15500927,000000125152007,3,3,"Bonjour,
Hier c'était la 4 e fois que je téléphonais pour enfin réussir à récupérer mon adresse email et d'entrer dans MSN premium qui encore ce matin m'était impossible, au moins j'ai mon courriel. Windows live avait bloqué mon courriel suite à des spams et plusieurs dans ma liste de contacts ont eu le même problème et tous ont été capable de régler le problème très rapidement et non comme moi 10 jours.J'ai même regarder pour changer de fournisseur car je ne sentais pas qu'on voulait régler mon problème et il y a des choses qu'on me disais qui était contradictoire d'un préposé à l'autre.
A suivre",3
362273,12-MAY-12,11-MAY-12,Siobhan,,en,70.52.171.235,gordberger@sympatico.ca,15504045,000000125137286,5,4,,4
362274,12-MAY-12,11-MAY-12,Arun,,en,65.93.97.162,paul.baumgartner@sympatico.ca,15508101,000000125144396,5,5,Nothing,4
362275,12-MAY-12,11-MAY-12,Maxime,,en,64.229.23.66,shaunnoguera@sympatico.ca,15509609,000000125149678,5,4,"The first person I talked to was not very helpfull, however he explain to me that he will get someone who will be able to help. The other persons did a good job in the explaining some other options. I almost cancel all my activities with bell. For my part I should get involved more often so that I could get a better deal. ",4
362276,12-MAY-12,11-MAY-12,Uzair,,en,67.70.60.36,tedbiz@sympatico.ca,15510233,000000125145774,1,1,Have him know what is going on.,1
362277,12-MAY-12,11-MAY-12,Melissa,,en,67.70.60.36,tedbiz@sympatico.ca,15510235,000000125146086,4,1,Reimburse me for money lost due to unreliable Bell service being down again.,1
362278,12-MAY-12,11-MAY-12,Hassiba,,fr,76.71.185.83,marcel.duclos@bell.net,15506737,000000125136964,5,4,,4
362279,12-MAY-12,11-MAY-12,Mahender,,en,69.157.227.212,jeanniebazawluk@sympatico.ca,15504935,000000125138162,5,4,,5
362280,12-MAY-12,11-MAY-12,Wayne,,en,76.69.8.188,aphrabrad@sympatico.ca,15501079,000000125147169,2,3,I don't understand why your internet plans are constantly changing. There is no consistency and I am continually forced to pay more for less service. I am very disappointed. It also always seems to take a minimum of half an hour to get anything done with a Bell rep -- that's waaaaay too long.,1
362281,12-MAY-12,05-MAY-12,Amine,,fr,70.53.204.248,marimath@sympatico.ca,15471772,000000125026033,5,5,Rien,4
362282,12-MAY-12,11-MAY-12,Prem,,en,174.95.142.230,pye7@sympatico.ca,15508529,000000125148291,5,5,,5
362283,12-MAY-12,11-MAY-12,Djouaihia,,fr,70.48.108.18,afmartel@bell.net,15500699,000000125136712,5,5,"Rien du tout, ce fut réglé très vite et très courtoisement. Je ne pouvais plus ouvrir sur ma boîte de e-mail et j'avais aussi un problème de mot de passe qui revenait trop souvent. Merci beaucoup ce fut très apprécié.
",5
362284,12-MAY-12,11-MAY-12,Rahim,,en,70.48.164.42,cool.gramma@bell.net,15502315,000000125138369,5,5,"your staff is  patient,and help me quite often.  thank you.",4
362285,12-MAY-12,11-MAY-12,Jay,,en,174.94.58.243,m.scheffler@sympatico.ca,15506575,000000125150390,5,5,I was looked after to my total satisfaction.,5
362286,12-MAY-12,05-MAY-12,Houda,,fr,184.145.168.239,lucien.papillon@sympatico.ca,15471478,000000125013719,3,4,du 5 au 9 mai avant recevoire power supply.perte de service5 jours $$ payer pour rien pourquoi boutique bell peut pas aidé  ,3
362287,06-MAY-12,05-MAY-12,Samatar,,en,174.95.145.197,reaction@bell.net,15473024,000000125021198,4,4,,5
360644,08-MAY-12,07-MAY-12,Mike,,en,184.147.2.53,joela.reid@sympatico.ca,15487398,000000125058209,4,3,This was our third call to have the issue resolved which is unacceptable. The accountability for completing requests seems to require constant confirmation on the customer. It is very frustrating giving Bell our loyalty.,2
360645,08-MAY-12,07-MAY-12,Pradeep,,en,64.231.203.252,abeacock@sympatico.ca,15481498,000000125051325,4,4,fine,4
360646,08-MAY-12,07-MAY-12,Anusha,,en,184.147.225.100,grcolby@sympatico.ca,15485966,000000125048835,3,3,,3
360647,08-MAY-12,07-MAY-12,Katherine,,en,70.29.131.199,ginnen@sympatico.ca,15485828,000000125044179,5,,Katherine was very helpful and courteous.  I will not know if the problem is solved until the technician comes so I cannot say that the inquiry was resolved.,4
360648,08-MAY-12,07-MAY-12,Neha,,en,65.95.102.229,brown.baywoods@sympatico.ca,15482914,000000125057136,2,1,"I need help changing my password, and I was exactly where I should be, and it was not working.  This was the third call to Bell to resolve changing my password!
And the only reason I was changing my password was to now receive paperless invoicing from Bell, as we are certainly not going to pay $2.00/month for paper invoice.
No doubt Neha is knowledgeable, and well trained, it is very difficult to understand employees in large companies like Bell and Rogers etc if you continue to move the calls to India - the communication is very poor.",3
360649,08-MAY-12,07-MAY-12,Edgardo,,en,76.64.207.250,bovroom@bell.net,15482804,000000125040965,1,1,tried to help me solve my problem,1
360650,08-MAY-12,07-MAY-12,Mukendi,,fr,65.93.48.116,ma12345@sympatico.ca,15488962,000000125044481,3,4,"Après 3 jours et 3 rendez vous, et perdu 3 journée  a attendre.Il etait temps qu'il décide de venir réglé mon problème. Très déçu de vôtre système téléphonique automatisé.",
360651,08-MAY-12,07-MAY-12,Mohamed,,fr,216.208.127.101,houle.faucher@sympatico.ca,15486378,000000125059770,5,5,Rien de particulier.,4
360652,07-MAY-12,06-MAY-12,Snehalatha,,en,70.53.24.245,jeanne.inch@sympatico.ca,15477544,000000125037500,4,4,,4
360653,08-MAY-12,07-MAY-12,Jessica,,en,70.24.112.193,dave.whiteley@sympatico.ca,15484066,000000125047312,5,5,,5
360654,08-MAY-12,07-MAY-12,Vladimir,,en,70.26.9.42,m.pimm@sympatico.ca,15488952,000000125054238,5,5,nothing ..he was patient and helpful,5
360655,08-MAY-12,05-MAY-12,Karthika,,en,50.100.82.130,sallybaby@bell.net,15473472,000000125016973,2,2,"In my recent phone call experience,i was pasted on to different operators and i had to call back three times then finally someone looked after me but it was almost a hour before i was looked after.",3
360656,12-MAY-12,11-MAY-12,Andrea,,en,174.91.121.253,mack.cameron@sympatico.ca,15506593,000000125138570,5,5,,5
360657,12-MAY-12,11-MAY-12,Zishan,,en,65.93.198.94,balderson7@sympatico.ca,15501293,000000125152953,4,4,"When I went to sign on to my wireless network this morning it does not connect, so there must be a step that has been missed.",4
360658,12-MAY-12,11-MAY-12,Carrie,,en,184.147.195.34,rmacfarlane7@sympatico.ca,15508879,000000125136353,4,4,,4
360659,12-MAY-12,11-MAY-12,Daniel,,fr,70.48.98.97,maryvonnebouchard@sympatico.ca,15506981,000000125142577,1,1,L'employée ne m'a pas référée au service technique Internet comme je l'avais demandé. Elle m'a dirigé au service de la téléphonie,2
360660,12-MAY-12,11-MAY-12,Afef,,fr,70.48.98.97,maryvonnebouchard@sympatico.ca,15506983,000000125142760,1,1,"Mon appel au service technique Internet a été référé à une employée qui travaille au Moyen-Orient. La ligne était tellement mauvaise que je ne pouvais pas l'entendre. En plus, cette jeune femme était incapable de régler mon problème technique Internet. J'étais tellement frustrée que j'ai presque annulé tous mes services avec Bell (téléphone, Internet et TV).",1
360661,12-MAY-12,11-MAY-12,Ivette,,en,70.27.192.133,essjay3@sympatico.ca,15503357,000000125140925,4,4,Better establish the process for obtaining an e-bill ... so that I didn't have to bother the help line in the first place.,4
360662,12-MAY-12,11-MAY-12,O'Neil,,en,70.48.57.51,bashconji@sympatico.ca,15501329,000000125139162,4,,,4
360663,12-MAY-12,07-MAY-12,Med Aymen,,fr,76.68.175.132,lorrainemongeau@sympatico.ca,15488752,000000125052277,4,5,il aurait fallu Voir avoir le client si un nouveau aurait ete mieux pour leur travail a leur disant que le modern etait plus aussi bon et que le nouveau,5
360664,12-MAY-12,11-MAY-12,Wynbert,,en,70.26.39.107,kathleen.mayzes_taylor@sympatico.ca,15505675,000000125144334,3,2,More knowledge about error reports,2
360665,12-MAY-12,11-MAY-12,Farhana,,en,69.157.51.90,kenneth.wright2@sympatico.ca,15505781,000000125151899,5,5,nil,5
360666,13-MAY-12,12-MAY-12,Alfred,,en,70.24.166.191,bapa@sympatico.ca,15511769,000000125167837,3,2,"I've been having numerous problems with the internet and unless I am compensated I am serious thinking of going to Rogers for both my internet and phone, after spending hours trying to get what I am paying for,I was given a brand new modem and even that was defective.When I was talking to the technician prior to Alfred I was somehow disconnected it may have been my fault as I had to hold my phone and take instructions, when I asked Alfred to reconnect me for some reason I was told that he couldn't and he looked after me, we reinstalled the old modem which at times works until I get a replacement.
Please send a copy of this to your head office",1
360667,13-MAY-12,11-MAY-12,Harathi,,en,174.92.110.158,bryanrichards@sympatico.ca,15501731,000000125146482,4,,This call was initiated by Bell stating that my internet was not up to speed.  I did not place an inquiry or complaint to Bell.,5
360668,13-MAY-12,11-MAY-12,Edward,,en,184.147.80.93,jtfaust@bell.net,15505455,000000125148667,5,5,,5
360669,13-MAY-12,12-MAY-12,Padmanaban,,en,67.68.42.117,sam.devine@sympatico.ca,15517607,000000125155541,5,5,Nothing....,5
360670,13-MAY-12,11-MAY-12,Houda,,fr,70.53.197.73,stephane.st-amour@bell.net,15509957,000000125137020,1,2,"Mieux m'expliquer lerreur que vous avez fait en désactivant tout mes promotions sans aucune raison valable. Après seulement 10 mois de service, tout-à-coup mes promotions que l'on m'avait promis pour 2 ans sont venu à échéance? et m'offrir une petite compensation car j'ai dû verser près de 40$ de plus pour couvrir la facture la plus récente et je ne sais même pas si je vais être crédité pour votre erreur... ",1
360671,13-MAY-12,12-MAY-12,Sherwin,,en,174.92.72.251,waeste@sympatico.ca,15518663,000000125164264,5,4,"Use representatives who, though competent, do not have accents which may be hard to get through by the elderly with not so good hearing.",5
360672,13-MAY-12,12-MAY-12,Dawood,,en,174.88.11.254,roneec@sympatico.ca,15517409,000000125164737,5,4,"Problem was the result of an area outage. Would be nice if there was an update voice saying you were experiencing technical difficulties and it would be resolved as soon as possible, so I didn't have to wait nearly 25 minutes to speak to a rep.",5
360673,07-MAY-12,04-MAY-12,Gerry,,en,38.104.251.54,earl_t@sympatico.ca,15457714,000000125004766,4,3,,4
361169,06-MAY-12,05-MAY-12,Sravan Kumar,,en,70.49.224.189,ken87@sympatico.ca,15470974,000000125018228,2,1,"would be nice if the person on other end could speak clear English and I
didn't have to keep saying ""Pardon""
after each sentence. Not a nice
experience ",3
361170,06-MAY-12,01-MAY-12,Houssem,,fr,65.92.217.65,a.querrey@sympatico.ca,15442798,000000124930843,4,4,,5
361171,06-MAY-12,05-MAY-12,Hannan,,en,70.48.196.27,f.gouveia@sympatico.ca,15469398,000000125025063,4,4,The quality of the phone connection was not clear. The technician did his best to speak louder but was still inaudible. But I certainly appreciated his assistance.,5
361172,06-MAY-12,25-APR-12,Neha,,en,184.147.207.53,2burm@sympatico.ca,15396390,000000124804228,5,5,,4
361173,06-MAY-12,05-MAY-12,Ibtissem,,fr,70.29.240.124,richardb50@sympatico.ca,15473118,000000125027205,4,4,,4
361174,07-MAY-12,06-MAY-12,Frank,,en,74.14.40.61,jambarrie@sympatico.ca,15477434,000000125038437,5,5,notthing,5
361175,07-MAY-12,06-MAY-12,Denys,,en,174.93.131.216,hstavaris@bell.net,15477264,000000125033619,5,5,,4
361176,07-MAY-12,06-MAY-12,Lise,,en,174.89.234.189,piper222@sympatico.ca,15479442,000000125031499,4,4,"I had to speak to 'retention' to get there I had to wait on hold two times. This was annoying. The music on hold is annoying. The message that says something like 'you are important, please wait' etc. is annoying after waiting for 10 or more minutes. Not important enough for more timely service.",5
361177,07-MAY-12,06-MAY-12,Henry,,en,76.64.131.44,raymond_55@sympatico.ca,15479614,000000125033117,5,5,nothing,5
361178,07-MAY-12,06-MAY-12,Carlos,,en,76.65.26.72,gmv.2000@sympatico.ca,15477042,000000125031992,5,5,,5
361179,07-MAY-12,06-MAY-12,Med Ramzi,,fr,70.29.136.27,ghysdb@sympatico.ca,15476962,000000125028427,5,5,"Rien de mieux, tout a été super...",5
361180,07-MAY-12,06-MAY-12,Manel,,fr,174.91.238.183,madeline.harris@sympatico.ca,15478488,000000125030544,4,4,,5
361181,07-MAY-12,05-MAY-12,David,,en,74.198.164.115,tkeuls@sympatico.ca,15474234,000000125015881,5,1,David was very professional and patient.,5
361182,07-MAY-12,06-MAY-12,Abdel Rahman,,en,70.50.106.127,lorrie.element089@sympatico.ca,15478358,000000125038097,5,4,"nothing, everything was great!",5
361183,07-MAY-12,05-MAY-12,Jose,,en,76.65.142.249,eurice@sympatico.ca,15469378,000000125014262,4,4,knowing the exact time the technician will show up.,4
361184,07-MAY-12,06-MAY-12,Vijayashanti,,en,174.95.202.142,rogerandsusan@sympatico.ca,15479828,000000125038368,4,4,this was my second call. the first person promised a solution withih 24 hrs. the 2nd (shanti) solved my problem in minutes.,5
361185,07-MAY-12,04-MAY-12,David,,en,206.177.43.69,clarkesh@sympatico.ca,15456604,000000125008947,4,3,,4
361186,07-MAY-12,04-MAY-12,Mithila Maraj,,en,204.225.67.14,joanneandrod@sympatico.ca,15460054,000000125008605,4,3,Original service was scheduled for Saturday evening between 5pm - 7pm.  We received a call Saturday night from a very concerned and helpful Bell rep.  She said that service is not be provided Sat night and that it should not have been promised.  But could be Sun morning.  ,4
361187,07-MAY-12,04-MAY-12,Guy,,fr,184.151.127.216,bbrochu@sympatico.ca,15455490,000000124997625,1,1,"J'ai un Routeur/Modem Fibe 25 (Alcatel) installé par Bell.
Quand l'installateur est venu, il ne m'a pas laissé de manuel d'utilisateur. Au téléphone on a pas pu m'aider pour trouver le manuel. Je voulais entre autre connaitre la puissance d'émission des ondes radio pour le WiFi et les distances sécuritaires. Le préposé n'a pas pus m'aider et répondre à mes questions.
",4
361188,07-MAY-12,05-MAY-12,Manoranjith,,en,184.151.61.90,rherbert4@sympatico.ca,15473088,000000125023811,5,4,"Although it took over an hour on the phone, the problem was resolved. However, this will not be totally resolved until I receive my new modem from Bell later this week.",4
361189,07-MAY-12,06-MAY-12,Nelly,,en,174.89.158.160,warriorchief@sympatico.ca,15480892,000000125038086,3,4,Should be able to fix this problem.   Should have more experience in computer.,4
361190,07-MAY-12,06-MAY-12,Adithya,,en,65.92.188.27,agoldengirl6@sympatico.ca,15475120,000000125032851,5,4,nothing,4
361191,07-MAY-12,06-MAY-12,Rodolfo,,en,64.231.133.154,bret.brixi@sympatico.ca,15475674,000000125032605,5,5,,4
361192,07-MAY-12,04-MAY-12,Ashley,,en,70.29.131.127,netleym@sympatico.ca,15463048,000000125006989,4,4,,4
361193,07-MAY-12,06-MAY-12,Nabil,,fr,70.30.203.88,pierrette.henry56@bell.net,15479434,000000125037888,2,3,"peut-être de  prendre le temps de nous ecouter quand on parle, il manquait de patience, j'ai 76 ans. Finalement un seul des 2 problemes a été resolu avec ce jeune homme et je ne blâme pas Bell. ",5
361194,07-MAY-12,04-MAY-12,Jacqueline,,en,66.199.44.34,giulor@sympatico.ca,15458582,000000125002753,5,1,"As I already responded to an earlier Satisifaction survey that Bell sent me, I would like to have some one from Bell call me to deal with my dispute.",1
361195,07-MAY-12,04-MAY-12,Pratheep Prabhu,,en,174.92.15.57,preece@sympatico.ca,15463860,000000124989945,1,1,"I was without Internet for 3 days, untill I contacted your level 3 help desk no one seemed to care. I was left on hold for 20 minutes waiting for a supervisor.It seems that no one at your organisation can make a decision.
Thank you to Michael at level 3 help desk for finally getting me some answers",1
361196,07-MAY-12,06-MAY-12,Radhika,,en,70.31.65.10,pmac.kinnon@sympatico.ca,15479464,000000125035703,5,5,make the site easier to navagate,
361197,07-MAY-12,06-MAY-12,Imed,,fr,70.30.203.88,pierrette.henry56@bell.net,15479436,000000125038395,5,5,"celui ci m'a posé les bonnes questions , comme le nom de l'ordi? (dell Inspiron 1750), quel windows? (7). Une touche F2 active la connection internet. Si j'avais su, je n'aurais pas demandé d'aide pour me connecter a mon sans-fil. Alors chapeau a Imed je crois et un gros merci.",5
361198,07-MAY-12,06-MAY-12,Matthieu,,en,184.145.51.207,brodrigoe@sympatico.ca,15475696,000000125029234,5,5,,5
361199,07-MAY-12,06-MAY-12,Nelly,,en,70.31.121.43,gk.weaver@sympatico.ca,15477010,000000125037575,2,3,It took Bell 18 hrs. to restore our internet service.,2
361200,07-MAY-12,06-MAY-12,Elyes,,fr,70.55.112.175,alban.damours@sympatico.ca,15475154,000000125038559,4,3,"J'érouve encore des difficultés. Elyes m'a bien guidé pour rétablir mon accès à mes messages outlook. Nous n'y sommes pas arrivés cependant pour rétablir le lien avec mon BlackBerry. Elle m'a conseillé quant à l'usage du logitiel de BlackBerry. Je devrai contacter Bell Mobility à nouveau pour pouvoir rétablir le lien de messagerie. J'éprouve toujours une difficulté en regard de la transmission de mes messages à partir du serveur. Dans une tentaive antérieure, avec un autre conseiller , nous avons vidé le serveur afin d'éliminer la réception à répétition des mêmes messages. Je suis parfois désespéré. Je souhaite obtenir des solutions définitives à mes problèmes.",
361201,07-MAY-12,06-MAY-12,Faqria,,en,64.228.69.34,sagoza@sympatico.ca,15479986,000000125035223,5,4,,4
361202,05-MAY-12,04-MAY-12,Abbey,,en,76.69.64.211,lsantelli@sympatico.ca,15461454,000000125000638,4,4,,4
361203,05-MAY-12,04-MAY-12,Abir,,fr,67.70.70.100,vinette.andre@bell.net,15466522,000000125003332,4,4,,4
361717,07-MAY-12,06-MAY-12,Sooraj,,en,198.208.251.21,dnyp@sympatico.ca,15476430,000000125034832,5,5,My recent experience was handled very well by Sooraja. The only problem I have it took me almost 2 weeks to receive the modem.I received 2 seperate phone calls (from Bell )clarifying I had issues with my modem. Each phone call said it would be their withing 5 business days. I spent well over an hour talking with different tech or customer service agents to get a new modem. I'm not impressed with the time I wasted and in the future maybe I will switch to a different internet provider. ,2
361718,07-MAY-12,04-MAY-12,Mauricio,,en,70.54.10.198,pafortier@sympatico.ca,15463374,000000125003484,4,4,,4
361719,07-MAY-12,04-MAY-12,Hamdi,,fr,67.68.112.128,lison-tremblay@bell.net,15461302,000000125009542,5,5,,4
361720,07-MAY-12,04-MAY-12,Edgardo,,en,64.228.213.114,dlwetmore@sympatico.ca,15457458,000000125001045,4,4,"Nothing. It was a simple task, expedited efficiently",5
361721,07-MAY-12,05-MAY-12,Richard,,en,74.12.248.12,lisamarkcooper@bell.net,15471364,000000125020496,5,5,I wish there was access to the rural internet through 310-BELL.  I have to call a separate number and it would be much easier to not have to use an 800 number.,3
361722,07-MAY-12,02-MAY-12,Suresh,,en,65.94.132.192,elizabeth.daisley@sympatico.ca,15451987,000000124945743,3,4,,3
361723,07-MAY-12,06-MAY-12,Sondes,,fr,70.50.164.20,jmlise@sympatico.ca,15477666,000000125033789,3,5,Me donner les bonnes informations.,3
361724,07-MAY-12,05-MAY-12,Samson,,en,76.67.114.150,thefargs@sympatico.ca,15474156,000000125016995,5,5,It was a delight dealing with Samson after experiencing many frustrations with Help Desk reps in the past.  He was very thorough and patient and answered all my questions in layman's language.  The others could learn from his customer service skills.,4
361725,07-MAY-12,06-MAY-12,Carolina,,en,64.4.72.226,frank.battiston@sympatico.ca,15476804,000000125029499,3,4,"When I was told that the technician could not come out until the next day, I had to ask for the supervisor.  The supervisor was to call me back within an hour...I had to call back an hour and a half later.  I was then told it may not be possible.  Upon further prodding I was told a techinician would be out the same day.  The technician did come and correct the problem (a problem he feels that the other two technicians that were out in the past month should have corrected)and informed me that they were actually slow and technicians were being sent home (??????).",2
361726,07-MAY-12,06-MAY-12,Sriram,,en,74.15.1.80,ken.miersch@sympatico.ca,15477978,000000125037620,5,5,"you could not have done it any better.
Excellent service represenative.",5
361727,07-MAY-12,07-MAY-12,,,en,99.240.49.143,,,,1,1,"you need to listen to your customer if you really want them to be happy. I showed proof of how much rogers is offering and the csa just shrugged there shoulder and said ""sorry"". not really helpful there now,",2
361728,07-MAY-12,06-MAY-12,Abdulkarim,,en,74.14.19.167,sonyacarinci@sympatico.ca,15480286,000000125029517,5,5,"NOTHING with the Service Technician!  He was amazing, friendly, thorough and efficient!  Excellent service! HOWEVER, the call centre agents should be a little more educated on matters like this.",5
361729,07-MAY-12,04-MAY-12,Adithya,,en,174.92.74.142,moustgaard@sympatico.ca,15462866,000000124995467,5,5,"When calling 310 why was it necessary to repeat story and go thru same steps with supervisor as I had done with 1st person I spoke to.  Waste of time but he is one who authorized service call next day.  Bell tech who came to house was so helpful , resourceful and pleasant all in one",4
361730,07-MAY-12,06-MAY-12,Nas,,en,70.48.181.53,loony_rose@bell.net,15478332,000000125028966,4,4,"To have actually got what I was promised in the first place, instead of having to take a smaller offer.",4
361731,07-MAY-12,06-MAY-12,Adithya,,en,69.157.123.122,tessa_bramcity@sympatico.ca,15480562,000000125031817,4,4,"NOTHING, I WAS HAPPY THAT THEY HAVE A SOLUTION TO MY PROBLEM.",5
361732,08-MAY-12,07-MAY-12,Sami,,fr,184.144.176.65,marcandre3378@sympatico.ca,15489166,000000125047520,5,5,un café,5
361733,08-MAY-12,01-MAY-12,Sukumar,,en,174.92.15.223,jstasiuk@bell.net,15446970,000000124935972,3,3,It was a poor connection and I had to keep asking your representative to repeat what he said,4
361734,08-MAY-12,06-MAY-12,Preethi,,en,174.91.135.220,alli-pop@sympatico.ca,15475204,000000125032718,4,4,,3
361735,08-MAY-12,04-MAY-12,Eric,,fr,184.144.241.236,michele.galipeau077@sympatico.ca,15462506,000000125012125,4,4,c'est correct,5
361736,08-MAY-12,05-MAY-12,Hanen,,fr,70.26.242.62,sylvain.joanisse@bell.net,15474032,000000125014083,4,4,,5
361737,08-MAY-12,01-MAY-12,Nelly,,en,76.66.104.179,r.newell@sympatico.ca,15449558,000000124920063,4,4,,5
361738,08-MAY-12,07-MAY-12,Hemavathi,,en,69.159.53.70,cmjr@sympatico.ca,15483694,000000125056178,3,4,I'm sorry to say that language issues lead to a less than ideal information for the service technician who came out and actually solved the problem today.,3
361739,08-MAY-12,07-MAY-12,Sowmya,,en,64.231.222.227,djdenomme@bell.net,15484506,000000125056994,5,5,,5
361740,08-MAY-12,07-MAY-12,Pratiksh,,en,209.226.147.76,lloydheard@sympatico.ca,15488699,000000125063399,4,4,,4
361741,08-MAY-12,06-MAY-12,Khaoula,,fr,76.65.148.177,lyne.paquette24@sympatico.ca,15478444,000000125030826,4,4,"non, j'avais besoin d'un technicien",5
361742,08-MAY-12,07-MAY-12,Mohamed,,fr,74.12.230.127,michel478@sympatico.ca,15489814,000000125063227,3,3,,4
361743,08-MAY-12,06-MAY-12,Elmer,,en,64.231.54.173,r.chen@sympatico.ca,15479532,000000125034487,4,4,,5
361744,08-MAY-12,06-MAY-12,Myriam,,en,174.91.225.173,gkarpat@sympatico.ca,15477012,000000125028767,2,3,"-I was promised a callback with an authorization/job number. It never happenned.

-I was promised a modem power supply within 24 hours. After 48 hours it is still not here.
",2
361745,08-MAY-12,04-MAY-12,Aymen,,fr,67.71.15.252,lorraine.chevrette2@sympatico.ca,15461388,000000125004969,4,,je crois que les techniciens ont fait de leur mieux ...peut-être me conseiller d'envoyer un technicien et m'informer des coûts,5
361746,08-MAY-12,06-MAY-12,Paul-Henri,,en,74.14.104.213,jsamuels2012@bell.net,15477802,000000125030881,4,4,,4
361747,08-MAY-12,06-MAY-12,Emely,,en,65.95.180.100,lazarl@sympatico.ca,15478182,000000125034693,5,5,nothing,5
361748,08-MAY-12,06-MAY-12,Cristobal,,en,65.95.180.100,lazarl@sympatico.ca,15478184,000000125038005,5,5,nothing,5
361749,08-MAY-12,07-MAY-12,Jose,,en,174.94.25.105,don.bouch@sympatico.ca,15484602,000000125045530,5,5,The individual at your end spoke excellent English with great enunciation. It made it much easier for me as I am a novice with computers & understanding the words makes for great results.   ,5
361750,08-MAY-12,07-MAY-12,Umesh,,en,184.148.123.7,grant.f.smith@sympatico.ca,15485956,000000125044079,5,5,Nothing,5
361751,08-MAY-12,06-MAY-12,Srinivas,,en,70.27.83.196,george.taylor5@sympatico.ca,15476938,000000125028747,5,4,"Nothing
",4
361752,08-MAY-12,07-MAY-12,Shakeel,,en,70.50.36.250,mterner10@bell.net,15490224,000000125048136,4,4,,5
361753,08-MAY-12,07-MAY-12,Eddy,,en,64.231.80.221,janssans@sympatico.ca,15486808,000000125051416,5,5,,5
362288,06-MAY-12,05-MAY-12,Frank,,en,76.68.37.55,maritta@sympatico.ca,15471794,000000125027232,5,3,"This technician actually went out of his way to help above and beyond. He is an excellent customer service. Rep. A tremendous asset to Bell. He should be commended for his service, even though it didn't help me resolve the issue. Congratulations to the hiring manager. ",3
362289,06-MAY-12,28-APR-12,Philip,,en,174.95.206.199,khpvan@sympatico.ca,15432435,000000124864895,3,4,you had to send a technician - when the new service should have been done without this intervention,3
362290,06-MAY-12,05-MAY-12,Nandhini,,en,69.157.53.112,bradburysinpicton@sympatico.ca,15468048,000000125025680,5,5,,5
362291,06-MAY-12,05-MAY-12,Oscar,,en,70.52.175.48,georgail@sympatico.ca,15469722,000000125027203,5,4,I was having trouble with my lap top but the care rep could not help.bell had changed my outlook express to windows live and I began to have trouble. He was able to give me a password to use my old computor. ,4
362292,06-MAY-12,04-MAY-12,Med Heni,,fr,76.64.109.138,antonio.lepori@sympatico.ca,15455176,000000125009957,4,3,"je ne sais pas, c'etait bien",4
362293,06-MAY-12,05-MAY-12,John,,en,69.159.148.22,tamara.akirov035@sympatico.ca,15474078,000000125024982,5,4,,5
362294,06-MAY-12,05-MAY-12,Siobhan,,en,70.51.57.13,catherinemcgrath@sympatico.ca,15468272,000000125013691,5,5,Nothing,5
362295,07-MAY-12,06-MAY-12,Gayathri,,en,70.55.50.141,a_anicholls@bell.net,15475028,000000125030264,4,4,"The only thing was they said that the tec would be here the next morning at eight but never arrived till 9.30 which was no problem , I thought they where coming at eight.",4
362296,07-MAY-12,06-MAY-12,Mohamed Amine,,fr,67.68.222.13,rosobo24@sympatico.ca,15479866,000000125031376,2,2,M'assister un peu plus a regler mon probleme. Reponse: c'est pas notre produit on ne touche pas.Cette politique etait differente dans le passe. J'assai encore de comprendre.....,2
362297,07-MAY-12,06-MAY-12,Adalberto,,en,70.48.53.222,mingandgary@sympatico.ca,15478894,000000125038662,5,3,"The  guy did everything he could, and was very patient.  Thank you.",5
362298,07-MAY-12,05-MAY-12,Houda,,fr,174.93.221.3,al.page@sympatico.ca,15467430,000000125024640,1,1,sans commentaires,3
362299,07-MAY-12,06-MAY-12,Jose,,en,67.71.64.91,vasilich@sympatico.ca,15480788,000000125037773,5,5,Nothing. I could completely understand Jose and his instructions were great.,5
362300,07-MAY-12,05-MAY-12,Yves,,fr,70.49.63.10,tin-o-mar@sympatico.ca,15474222,000000125016524,4,4,RIEN TOU EST BEAU MERCI,5
362301,12-MAY-12,11-MAY-12,Pat,,en,184.144.21.119,dpgube@sympatico.ca,15503039,000000125146119,4,4,"I should not have had to call again for this issue. Pat was great. But I had called initially, regarding the same issue, at the end of March,2012.  I was being charged $5/mo on my internet bill for 40 gig's.  I never requested this.  We only use on average 11 gigs per month as informed by Bell at the end of March, 2012.  I asked for this to be removed and return to the basic which is 25gigs.  I even spoke with a Supervisor and Manager named Barry on my first call BUT when I received my subsequent bill, the charge was there AGAIN!  Unbeleivable.  I called on May 11th and finally a rep with etiquette helped me and actually gave me a cofirmation number.  I still believe Bell owes me money for this unrequested 40 gigs.  The only thing I changed on our account in Nov, 2007 was to get high speed.  Speed has nothing to do with gigabytes.  Bell stole from us.  We are loyal customers and deserve to be refunded all these years (Nov'2007 to March 2012).  Just look at our usage, that is the proof.",2
362302,12-MAY-12,11-MAY-12,Nejla,,fr,76.71.190.168,huguette.lizotte064@sympatico.ca,15504465,000000125142743,4,5,La conseillièere a été très serviable et agréable a ma demande. Merci,3
362303,12-MAY-12,11-MAY-12,Sheila,,en,70.29.6.187,szafar52@sympatico.ca,15510145,000000125141928,5,5,,5
362304,12-MAY-12,11-MAY-12,Ronald,,en,174.93.42.92,degroot@bell.net,15502723,000000125151603,4,,Remove the extra billing for internet usage. Time will tell if your rep's changes will help in getting rid of someone else tapping in and running up my internet usage.,
362305,12-MAY-12,11-MAY-12,Divya,,en,216.218.29.177,ryan.sen@bell.net,15509181,000000125153807,1,1,,1
362306,12-MAY-12,11-MAY-12,Danny,,en,70.29.243.237,dorionr@sympatico.ca,15503001,000000125152696,4,5,,4
362307,12-MAY-12,11-MAY-12,Priyanka,,en,74.15.150.62,Ray14@sympatico.ca,15500530,000000125136813,2,4,In the end I noticed that the email address was in caps and not lower case. After 1/2 hr..... Too much time to solve a basic problem...,2
362308,12-MAY-12,23-APR-12,Khalil,,fr,174.92.84.247,hubsauv@sympatico.ca,15372290,000000124750525,3,3," Bien que la personne qui réponde     soit dans notre langue       francais dans mon cas. et le comprenne biennnnnnnn... !
frustrant autrement.......  
Bon alors je désirereai parler avec un francophone   mais maitrisant bien la langue    !!!!!
Ainsi n'ai pas a faire répéter   et de me faire répéter aussi !
Trop long   et ai du rappeler etc.... !
J . Sauvé     ",4
362309,12-MAY-12,11-MAY-12,Alicia,,en,67.70.204.18,baduits@bell.net,15501279,000000125138901,4,4,,4
362310,12-MAY-12,11-MAY-12,Irving,,en,174.92.121.26,stalg@sympatico.ca,15509929,000000125135971,5,5,"On this call, nothing;in general...",4
362311,12-MAY-12,11-MAY-12,Imen,,fr,70.53.135.104,jlgagnon2007@sympatico.ca,15505141,000000125148158,5,5,Rien,5
362312,12-MAY-12,11-MAY-12,Karla,,en,174.95.23.54,in.writing@sympatico.ca,15504537,000000125150836,5,5,Nothing - your agent was extremely helpful and polite.,5
362313,12-MAY-12,11-MAY-12,Cindy,,en,174.92.52.145,gino.emma@sympatico.ca,15503975,000000125139158,5,4,,5
362314,12-MAY-12,11-MAY-12,Elsy,,en,184.148.174.195,cyn_andre@sympatico.ca,15502419,000000125148298,4,4,I was told by your employee that I was not wi-fi when they installed it and told the opposite by the one I called lately.,4
362315,12-MAY-12,11-MAY-12,Hayett,,fr,184.144.240.8,filiatraultg@sympatico.ca,15503505,000000125136812,5,5,,5
362316,12-MAY-12,11-MAY-12,Wayne,,en,76.64.43.132,johnduvall@sympatico.ca,15505317,000000125152454,4,4,,4
362317,13-MAY-12,11-MAY-12,Bedre,,en,70.29.233.122,jeffrey.corkerton@sympatico.ca,15504965,000000125142434,4,5,,4
362318,13-MAY-12,11-MAY-12,Moses,,en,74.14.72.228,james.white3@sympatico.ca,15504721,000000125152844,5,5,,4
362319,13-MAY-12,11-MAY-12,Alejandro,,en,76.65.16.99,jalm67@sympatico.ca,15504705,000000125148595,4,4,"When I called in intitally about my problem I was told my Internet service would be fixed by 5pm on Thursday.  It was not, meaning I was without Internet service for nearly 2 days. And I was unable to access work files which needed to be dealt with. Not impressed with the length of time it took to resolve problem!!",4
362320,13-MAY-12,11-MAY-12,Anusha,,en,65.92.182.143,willie.glaser@sympatico.ca,15510871,000000125149242,5,5,,5
362321,13-MAY-12,12-MAY-12,Hugo,,en,67.70.0.168,amymills@sympatico.ca,15511521,000000125159536,5,5,nothing,5
360674,08-MAY-12,07-MAY-12,Mohamed,,fr,174.91.237.136,r_sauriol@sympatico.ca,15491300,000000125061615,1,,"De répondre à nos demandes plus rapidement, et ne pas être obligé d'avoir à être transféré plusieurs fois pour avoir une réponse.  De passer plus d'une heure pour avoir à régler quelque chose c'est INACCEPTABLE.  De former votre personnel plus adéquatement, car la majorité son sois bête ou ne savent pas répondre aux questions demandées.  Pourquoi faut-il défendre notre point pendant plusieurs heures pour arriver à une solution.  Nous avons l'impression que le client n'est pas important pour vous.  J'espère qu'à notre prochaine facture nous aurons la preuve que nous avons été entendu.",1
360675,08-MAY-12,07-MAY-12,Noureddine,,fr,70.30.246.164,mfbord@bell.net,15489688,000000125058735,4,5,"tout à très bien été, il n'y a pas vraiment place à amélioration. pas de délais, il a tout de suite compris ce que je voulais et ma bien guider pour y parvenir.",4
360676,08-MAY-12,07-MAY-12,Sofien,,fr,70.48.97.204,genevard@sympatico.ca,15485678,000000125055619,3,3,"les questions de votre Emily sont trop longues surtout lorsque nous voulons parler à quelqu'un.
A votre 4 question je dirais que le $2. de facturation devient un frais caché. ",
360677,08-MAY-12,07-MAY-12,Milo,,en,70.52.143.204,lesley.hay@sympatico.ca,15488516,000000125044260,4,4,,3
360678,08-MAY-12,01-MAY-12,Sonia,,fr,76.64.244.16,clement020@sympatico.ca,15444262,000000124918524,5,5,,5
360679,08-MAY-12,07-MAY-12,Edwin,,en,70.49.41.148,d_rancourt@sympatico.ca,15483944,000000125052483,4,4,,4
360680,08-MAY-12,06-MAY-12,Nabil,,fr,65.95.73.52,alain2111@sympatico.ca,15475146,000000125034937,3,1,"Après de nombreux appels à propos d'un Internet à intermittence, il est tout à fait normal que le client soit impatient face au problème qui existe depuis plusieurs mois et qui ne se résoud jamais. Se  faire dire qu'on parle fort ou qu'on est fâché par un employé de Bell n'est pas intéressant. Ce message s'adresse non pas au dernier à qui j'ai parlé dimanche( homme d'âge mûr) mais bien à l'avant-dernier (jeune adulte).
J'ai eu un petit crédit pour les troubles mais ce n'est pas ce petit crédit qui va régler le problème. D'ailleurs ce crédit est ridicule. On aurait dû tout simplement me dire que tant que mon problème d'Internet ne sera pas réglé définitivement, je n'aurais pas à payer ces comptes. Je n'ai pas l'intention de payer ces comptes tant et aussi longtemps qu'on ne réglera pas mon problème. Parlez-en svp à la facturation. Merci",
360681,08-MAY-12,05-MAY-12,Cindy,,en,174.94.11.10,william.pack@sympatico.ca,15474598,000000125014619,4,4,nothing,5
360682,08-MAY-12,07-MAY-12,John,,en,70.48.182.193,bmreid@sympatico.ca,15482710,000000125043318,5,4,,4
360683,08-MAY-12,07-MAY-12,Carlton,,en,174.92.69.235,d.marych@sympatico.ca,15483920,000000125046165,4,4,,4
360684,08-MAY-12,07-MAY-12,Vladimir,,en,184.146.159.4,peter.seibert@sympatico.ca,15490954,000000125048081,5,5,,5
360685,08-MAY-12,07-MAY-12,Edwin,,en,76.64.162.140,carol.simpson@sympatico.ca,15483178,000000125047250,4,4,"Tech support person was very helpful, polite and explained the steps to be taken very clearly.  I'm happy.",5
360686,08-MAY-12,07-MAY-12,Nayeem,,en,69.157.54.71,forestgarden@sympatico.ca,15485306,000000125054291,4,2,"It was pointed out to me later that day, my 3rd call. The bill sent on May 2, 2012, ""This is a friendly payment reminder from Bell""  saying: pay you bill by April 30, 2012, was the delayed April bill. Why were the customers not told? Non of the 3 Bell customer service persons I spoke with could help me how to print out my bill properly. This morning I did it by myself. It is obvious that Bell has not properly instucted staff concening these changes in billing. ",3
360687,08-MAY-12,05-MAY-12,Melvin,,en,64.7.141.139,angiebarton@sympatico.ca,15467620,000000125025398,1,1,"for Saturday night's call, while being transfered, I was disconnected.  No call back.  Had to start the process all over again but waited until Sunday.  Issue is still not resolved",2
360688,08-MAY-12,07-MAY-12,Priyanka,,en,76.69.136.239,mordenflavia@sympatico.ca,15490126,000000125046250,5,5,,5
360689,08-MAY-12,07-MAY-12,Andy,,en,70.31.52.15,dnoack@sympatico.ca,15484564,000000125061291,4,4,"After we reset my router WI-FI connection, my Internet radio quit playing. I had methioned this to Andy, he had no answer as he did not know the product.",4
360690,08-MAY-12,07-MAY-12,Rahali,,fr,184.144.233.135,belrou@sympatico.ca,15482484,000000125055936,1,1,Chercher le véritable problème,1
360691,08-MAY-12,04-MAY-12,Christopher,,en,70.26.66.93,alicia.godinho@sympatico.ca,15454860,000000124992032,5,5,,3
360692,08-MAY-12,07-MAY-12,Estephania,,en,65.95.11.193,lidrest@sympatico.ca,15488548,000000125041339,5,5,Couldn't have been better.  No improvement needed.  Pleasure with nice people,5
360693,08-MAY-12,07-MAY-12,Hakim,,fr,76.69.174.2,mariette.fournier@sympatico.ca,15489262,000000125050225,3,4,,4
360694,08-MAY-12,07-MAY-12,Snehalatha,,en,70.49.105.92,jb.bolton@bell.net,15486844,000000125049567,5,5,Nothing.  Service was exemplary.,5
360695,08-MAY-12,07-MAY-12,Nabil,,fr,69.159.249.229,jos201e.perreault@sympatico.ca,15487542,000000125063602,2,2,Ma boîte de crriel devait être en fonction depuis 16 heures et ne fonctionnait toujours pas.,
360696,08-MAY-12,07-MAY-12,Kyle,,en,70.50.106.163,al.hannon@sympatico.ca,15481670,000000125041620,5,5,Completely satisfied.,4
360697,08-MAY-12,07-MAY-12,Eddy,,en,64.231.199.225,bill.mccavery@sympatico.ca,15482618,000000125054483,1,2,"I have no problem with the perswon I spoke with.

I do not care to be threatened by an e-mail from Bell sign up or go elsewhere.

Fat, overpaid, assholes at the top sending Canadian work out of the country.

",1
360698,08-MAY-12,07-MAY-12,Sriram,,en,216.191.172.78,caroline.konecny@sympatico.ca,15483202,000000125062172,5,5,,4
360699,08-MAY-12,07-MAY-12,Frank,,en,174.94.9.243,airbus@sympatico.ca,15481634,000000125064422,5,5,,5
360700,08-MAY-12,07-MAY-12,Edwin,,en,65.92.57.28,dbarry199@sympatico.ca,15484160,000000125042780,5,5,,4
360701,08-MAY-12,07-MAY-12,Nidhal,,fr,76.64.109.97,jc_landry@sympatico.ca,15486874,000000125050993,5,5,,5
360702,08-MAY-12,07-MAY-12,Chenrup,,en,74.14.214.96,grofner@sympatico.ca,15486002,000000125041381,3,3,,3
360703,08-MAY-12,07-MAY-12,Umesh,,en,65.92.101.226,daniel.jacob@sympatico.ca,15483988,000000125050240,5,5,faster,5
360704,08-MAY-12,07-MAY-12,Pau,,en,184.147.38.108,mferguson31@sympatico.ca,15489694,000000125062300,5,5,,5
360705,08-MAY-12,07-MAY-12,Naziha,,en,76.69.23.192,jenny.haynes@sympatico.ca,15487090,000000125043290,5,5,"This most recent experience/technical help was extremely positive. However, reaching this point was excruciating and caused a lot of stress.",4
360706,08-MAY-12,07-MAY-12,Seshadri,,en,70.49.75.51,arlington.transport@sympatico.ca,15482102,000000125064043,5,4,"not really but found the accent alittle hard to understand.... but he understood me just fine..
so all went well.",4
360707,08-MAY-12,27-APR-12,Kyle,,en,70.48.43.188,gloriastirling@sympatico.ca,15421430,000000124847037,2,2,Been more clear. Still don't know where I stand.,1
360708,06-MAY-12,04-MAY-12,Mohamed,,fr,70.48.25.30,doumdauphin@sympatico.ca,15457572,000000125009609,3,4,rien...,3
361204,05-MAY-12,04-MAY-12,Antony,,en,76.69.19.204,storietrucking@bell.net,15465690,000000125008380,1,1,"I'm still having the same error message with email, but now I'm getting a new error message trying to get onto the internet, so I'm not sure what is going on....",2
361205,05-MAY-12,30-APR-12,Chantal,,en,65.94.216.202,ebuliga@bell.net,15442058,000000124896560,4,4,,4
361206,05-MAY-12,04-MAY-12,Merly,,en,70.26.122.141,bob.leigh2@sympatico.ca,15455772,000000125010985,3,4,clearer sound on the telephone conversation with reps,4
361207,05-MAY-12,26-APR-12,Hussain,,en,174.95.101.186,kcpurohit@sympatico.ca,15411042,000000124821908,5,5,Better Service At This Time.,5
361208,05-MAY-12,01-MAY-12,Marcus,,en,184.147.9.87,ctga@bell.net,15444390,000000124920847,3,,1ST SERVICE ON TH17TH DID NOT RESOLVE PROBLEM . FOLLOW UP ASKED FOR NO ACTION (18TH). FINALLY AFTER MY LAST CALL A NEW CABLE ARRIVED.  FINGERS CROSSED. ALSO PHONE REPAIR PROMISED FOR TODAY DID NOT HAPPEN?  WHAT NEXT!?,
361209,06-MAY-12,04-MAY-12,Abid,,en,70.48.116.236,bhrwalter@sympatico.ca,15455672,000000125003545,4,5,,4
361210,06-MAY-12,20-APR-12,Jose,,en,204.50.133.128,adavey28@sympatico.ca,15346796,000000124702305,4,4,you could have make sure that you do not continue to upset your long time costumer so much eg every month and it is always the same thing happening over and over one gets tired of repeating the same thing,3
361211,06-MAY-12,05-MAY-12,Sylvie,,en,69.158.82.38,jamessisson@sympatico.ca,15470336,000000125024350,5,5,,5
361212,06-MAY-12,05-MAY-12,Martin,,en,70.31.97.58,cross91@sympatico.ca,15468606,000000125012793,4,4,I somtimes had a problem understanding him. When I asked him to slow down when speaking it was better. ,4
361213,06-MAY-12,05-MAY-12,Irving,,en,99.238.246.45,mcjenni@sympatico.ca,15471978,000000125013655,4,4,"Fixed the first time I called so I didn't have to call back on Sat, when I spoke to Irving.  Both times I called the service was great.  Irving and Christopher have great customer service skills.  
I did not feel frustrated, as I do when I deal with Rogers every time I call them.
Customer service is very important and I feel that Bell is making an effort to supply that.  It makes me never want to deal with Rogers again.

Thank you and keep up this great service.

Jennifer",5
361214,06-MAY-12,05-MAY-12,Aqeel,,en,65.93.165.19,bng456@sympatico.ca,15467992,000000125014592,3,3,"My security package(that we pay for), seems to have been comprimized ,as I'm getting a warning that the anti spyware could not start.I was told Bell's security takes up to much memory(which I'm also being told is decreased,even though I just surf the net and do no other business or log files).and was advised ti get AVG security free off the net.Today my security icon has returned to the bottom right hand corner but do I have security?Too many updates are added daily,is this taking up my computer memory?Unsure if I was really helped?!",3
361215,06-MAY-12,05-MAY-12,Darwin,,en,174.95.208.187,koronovichs@sympatico.ca,15471084,000000125016204,5,5,"When there is an outage affecting a specific area ( in the case Whitby ), publish the information so that it is more readily available.  Both CSRs were very good, especially June. The info she provided when she called back was most helpful.",5
361216,06-MAY-12,05-MAY-12,John,,en,184.147.17.254,bleliever6220@sympatico.ca,15467976,000000125020776,5,4,,4
361217,06-MAY-12,05-MAY-12,Paul-Henri,,en,76.71.183.226,alexanderphilip@sympatico.ca,15467476,000000125017887,5,5,,5
361218,06-MAY-12,05-MAY-12,Patricia,,en,64.231.80.11,goudreau28@sympatico.ca,15469856,000000125015992,4,4,.,3
361219,06-MAY-12,05-MAY-12,Louis,,fr,76.67.90.211,kinetess@sympatico.ca,15471038,000000125013927,5,5,,5
361220,06-MAY-12,05-MAY-12,Eduardo,,en,184.148.97.183,ssbundy@sympatico.ca,15473870,000000125026503,5,5,,5
361221,06-MAY-12,26-APR-12,Ann,,en,70.31.74.178,jodstr31@sympatico.ca,15410580,000000124835810,3,3,"The services I receive from you were great until I moved.
Since then I have been dealing with lies from your staff about a free PVR, charges on my internet for services I never asked for, a one time modem fee I was not informed of (I was previously renting), and a phone line that is all static and drops calls before I can answer it and bundle discounts that just keep disappearing from my bill.
As I am an employee at The Source, it is my job to promote Bell Services.
Since I am now seriously considering cancelling my home phone service because of all of the issues, you are making it difficult to be honest with my customers as to the quality of the service you are providing.",
361222,06-MAY-12,05-MAY-12,Mohamed Amine,,fr,174.89.224.182,noelgagne@bell.net,15472458,000000125017048,5,4,,5
361223,06-MAY-12,05-MAY-12,Ramzi,,fr,174.88.87.197,pa.noel@sympatico.ca,15472558,000000125019409,5,1,,5
361224,06-MAY-12,04-MAY-12,Yosimar,,en,76.67.168.150,claliberte@bell.net,15456590,000000125006964,3,5,nothing everything was solve thanks,5
361225,06-MAY-12,05-MAY-12,David,,en,65.92.196.71,universal8@sympatico.ca,15474344,000000125018285,5,5,There is nothing you could'e done better ,5
361226,06-MAY-12,05-MAY-12,Neila,,fr,70.51.4.46,mj.st-hilaire@sympatico.ca,15472190,000000125023870,,,"ne pas vous occuper des reponse car la ligne a coupe du a ce que mon trelephone a lacher car la pile etait faible, pas la fute du tech.",
361227,07-MAY-12,06-MAY-12,Lohith,,en,70.49.173.8,wmscott1@bell.net,15480954,000000125029096,5,5,,5
361228,07-MAY-12,06-MAY-12,Carmen,,en,208.97.105.218,victoria.towe@sympatico.ca,15480816,000000125032623,4,3,,5
361229,07-MAY-12,01-MAY-12,Aqeel,,en,70.49.158.66,nelson.worth@sympatico.ca,15448868,000000124931387,5,5,"I have been looking for our bell bill
I was told the 6th of the month is my billing date. 
Or are we not receiving the bill this month.",5
361230,07-MAY-12,06-MAY-12,Jill,,en,174.88.212.107,john.jevcak@sympatico.ca,15477720,000000125032423,5,5,,5
361231,07-MAY-12,06-MAY-12,Lor,,en,184.148.183.112,grampa1956@bell.net,15477068,000000125035038,5,5,,5
361232,07-MAY-12,01-MAY-12,Pierre,,en,184.145.56.88,1clowe@bell.net,15442562,000000124928057,5,5,,5
361233,07-MAY-12,06-MAY-12,Haythem,,fr,76.64.249.79,geomichaud@sympatico.ca,15476930,000000125032660,4,3,Envoyer un technicien plus vite car il s'agit d'u problème récurrent.,2
361234,07-MAY-12,04-MAY-12,John,,en,216.211.113.72,loon177@sympatico.ca,15461372,000000125007626,5,5,,5
361235,07-MAY-12,15-APR-12,William,,en,64.231.23.229,daniel828@sympatico.ca,15288054,000000124585969,5,5,I want to thank Larry for such a great job,5
361236,07-MAY-12,05-MAY-12,Alex,,en,70.54.150.225,kimmer.pen@sympatico.ca,15471036,000000125018178,4,4,,5
361237,07-MAY-12,05-MAY-12,Daniel,,en,70.27.132.19,drylan33@sympatico.ca,15469118,000000125014835,5,4,Nothing,5
361238,07-MAY-12,04-MAY-12,Ksouri,,fr,76.68.171.41,richard.doucet2@sympatico.ca,15464276,000000125001798,4,4,,4
361239,07-MAY-12,05-MAY-12,Rym,,fr,184.145.253.22,snobert@sympatico.ca,15473802,000000125014725,5,3,Il y a toujours du bruit sur ma ligne.,3
361240,05-MAY-12,04-MAY-12,Sylvie,,en,174.88.168.198,larosepa@sympatico.ca,15460996,000000125000697,1,1,"I am EXTREMELY DISSATISFIED with the ""service"" that I received from Bell.

I am seriously considering taking my business elsewhere.",1
361754,08-MAY-12,07-MAY-12,Harjeeth,,en,65.93.220.131,howcher@sympatico.ca,15486384,000000125045277,5,5,please send me a email to set my email myself without bothering you,5
361755,08-MAY-12,07-MAY-12,Josh,,en,184.148.184.51,bradley.hanson@sympatico.ca,15482832,000000125061661,4,2,"The problem I had connecting seemed to resolve itself. After several hours, I was able to connect to my sympatico service and I was able to do so again this morning. The modem I am using is a Speedstream 5200, which I was told is a bit out of date. A new modem is being sent out, but I am trying to decide if it is best to leave well enough alone for now, and only install the new one if this problem comes up again. ",5
361756,08-MAY-12,07-MAY-12,Tarek,,fr,76.69.97.242,claude.normand@sympatico.ca,15483602,000000125045862,4,5,,5
361757,08-MAY-12,07-MAY-12,Danny,,en,69.158.65.55,gordon.bowes@sympatico.ca,15485916,000000125052120,4,4,,5
361758,08-MAY-12,07-MAY-12,Janice,,en,64.231.13.134,angiev3@sympatico.ca,15481970,000000125055041,4,4,"I was on the Internet for two hours and on the phone for about the same amound of time.  After everal chats by e-mail and by phone I hope I have my problem resolved.  Should not have to spend that much time waiting, etc. Very nerve-wracking.",4
361759,08-MAY-12,05-MAY-12,Walter,,en,69.157.123.150,mariaamaral1@sympatico.ca,15471728,000000125013839,5,5,waiting time on the phone,5
361760,08-MAY-12,07-MAY-12,Eduardo,,en,174.93.52.253,aokj@sympatico.ca,15482063,000000125064097,5,5,I appreciate quick service.  ,5
361761,08-MAY-12,07-MAY-12,Edwin,,en,69.159.86.107,hamartin@bell.net,15486130,000000125053374,5,,I should have stayed on the phone with the gentleman & actually tried it like he suggested but I said I'd phone back if I have problems & I will have to because I could not get it to work like I thought I should be able to.,5
361762,08-MAY-12,04-MAY-12,Ibtissem,,fr,70.26.240.2,gillesking@sympatico.ca,15458554,000000124994547,5,5,Elle là très bien fait,5
361763,08-MAY-12,01-MAY-12,Mohamed Ali,,fr,70.29.243.5,gauvin15@sympatico.ca,15445550,000000124922036,4,4,Mieux expliquer le processus de réception des messages dans nos boites outlock de nos ordinateurs distincts.,4
361764,08-MAY-12,07-MAY-12,Miroslav,,en,74.15.26.217,murbil1@bell.net,15490250,000000125046694,5,5,nothing,5
361765,08-MAY-12,07-MAY-12,Udale,,en,76.65.47.215,mbmcmanus@bell.net,15489506,000000125051543,5,5,,5
361766,08-MAY-12,07-MAY-12,Lisa,,en,70.26.156.237,m.nlee@sympatico.ca,15488948,000000125043344,5,5,,5
361767,08-MAY-12,07-MAY-12,Bas,,en,70.26.156.237,m.nlee@sympatico.ca,15488950,000000125046509,5,5,,5
361768,08-MAY-12,07-MAY-12,Simon,,fr,173.231.104.196,marie14@sympatico.ca,15489252,000000125058811,,,"Arrêter de rire du monde. Si vous voulez avoir mon opinion, demander à quelqu'un du service à la clientèle (si ça existe chez vous) de m'appeler.",1
361769,08-MAY-12,07-MAY-12,Anne,,en,70.27.25.62,phylanddon@sympatico.ca,15491034,000000125056358,5,5,,5
361770,08-MAY-12,22-APR-12,Rodrem Edsie,,en,174.89.243.209,thompson.peters@sympatico.ca,15364714,000000124731765,3,,"To be fair the call was to correct an earlier mistake. This gentleman tried his best to determine the problem and correct it. 
I would suggest that better records were available for hin to have been able to see what exactly had been offered/done in the past. 
As I received a call later requesting a tech to come here, I have a feeling that the problem is not yet resolved.

I will have to follow up once again.",2
361771,08-MAY-12,06-MAY-12,Bernard Vijay,,en,128.100.20.174,kenjackson@sympatico.ca,15477982,000000125033626,1,1,"I reported that our phones were not working on Saturday afternoon and a service man came to our house Sunday morning. He got our phones working again and he told me the internet should be up later Sunday.  When the internet was still not working Sunday afternoon, I called again.  I told the person I talked to on the phone that the internet just need to be connected in the Bell office, but they didn't seem to know what I was talking about and sent a service man to our house again.  He agreed that the internet just needed to be connected in the Bell office, but he told me that office did not work on Sunday and that it would be connected early Monday.  When my internet still wasn't working Monday, I called Bell again.  The person I talked to on the phone didn't seem to know what I was talking about, so they sent another service man to our house.  He said that the order to re-connect our internet had been canceled.  So, he put in another order and told me the internet should be up today (Tuesday).  However, our phone lines went down last night. I called Bell again and they are sending another service man tonight. (They offered to send a service man this afternoon, but I am at work now.)  I think we're back to square one.  ",1
361772,08-MAY-12,07-MAY-12,Andre-Emilie,,en,24.244.248.8,brian.gallagher@sympatico.ca,15482884,000000125052857,4,4,"Tell me the small print on the new ""contract""",4
361773,08-MAY-12,04-MAY-12,Jose,,en,184.147.136.102,princeb@sympatico.ca,15463874,000000125004332,5,5,,4
361774,08-MAY-12,07-MAY-12,Azza,,fr,76.68.148.204,dgauth60@sympatico.ca,15484382,000000125041361,5,5,,5
361775,08-MAY-12,07-MAY-12,Divya,,en,207.164.79.80,jean-ernie@bell.net,15486936,000000125060432,4,4,Everything went well my problem was solved,5
361776,08-MAY-12,05-MAY-12,Alonia,,en,64.231.181.128,j.glover@sympatico.ca,15470238,000000125026156,5,5,nil,5
361777,08-MAY-12,07-MAY-12,Paola,,en,69.156.49.209,balsamlake24@bell.net,15482322,000000125042103,5,5,nothing,5
361778,08-MAY-12,07-MAY-12,Maher,,en,65.95.88.95,c_bailey@sympatico.ca,15483054,000000125041865,3,4,"Not so much time on ""hold""",3
361779,08-MAY-12,02-MAY-12,Wafa,,fr,69.159.165.178,gaetannemorin@sympatico.ca,15452285,000000124951598,5,5,tout étais parfait ,5
361780,08-MAY-12,07-MAY-12,Samy,,fr,69.159.165.178,gaetannemorin@sympatico.ca,15485560,000000125062074,5,5,tout ses réglé rapidement merci,5
361781,08-MAY-12,07-MAY-12,Eduardo,,en,70.26.20.76,johnkrzyzanowski@sympatico.ca,15487486,000000125063274,5,5,Nothing,5
361782,08-MAY-12,24-APR-12,Mel,,en,70.24.175.135,ErvAustin@sympatico.ca,15382610,000000124781595,4,5,,5
361783,08-MAY-12,07-MAY-12,Imed,,en,70.50.7.214,edwardmartin@sympatico.ca,15484860,000000125047878,5,5,,4
361784,08-MAY-12,07-MAY-12,Nix,,en,70.51.161.224,durango@sympatico.ca,15484786,000000125046950,5,5,"Nothing, Henry was awesome and understood my problem without me having to detail it for him.",5
361785,08-MAY-12,07-MAY-12,Djouaihia,,fr,76.64.25.13,fm.lauzon@bell.net,15485282,000000125058181,1,1,Mieux parler le français et mieux écouter le client!!!!!!,2
361786,08-MAY-12,04-MAY-12,Ali,,en,67.71.11.13,cathybothwell@bell.net,15456268,000000124999089,5,5,,4
361787,08-MAY-12,06-MAY-12,Amine,,en,69.158.169.153,colettec@bell.net,15476040,000000125034325,5,5,,5
361788,06-MAY-12,05-MAY-12,Anis,,fr,74.198.164.212,michel.lemaire056@sympatico.ca,15472084,000000125015545,4,5,,5
361789,06-MAY-12,05-MAY-12,Mohammed,,en,70.50.185.82,denchris@sympatico.ca,15468844,000000125018931,5,5,,4
362322,30-JUL-12,30-JUL-12,,,en,131.137.245.208,,,,1,1,"Good day, I recently suspended my BEV service until the end of September 2012 since I am moving in a new house which is being built as of now. The transaction is:
Transaction number: 11859693  
Bell agent ID: EX95138 

I did this request via chat online. The agent told me at the time that the suspension will cost me only 10$/month. When I received my I tried understand why the bill was so high. Unfortunately, I couldn't understand on my own so I called the billing department so they would understand what is happening. After spending 50 minutes on the phone and talking to 5 different people and switching from one department to another one, the last person hung up on me. 

Here is what I understood from the conversations I had with your agents which they talked with supervisors and still couldn't understand what was happening, so what I got out of it is since I suspended my service, I loose all my promotions. This is something that the agent should have told me when I suspended my account. 
Now one of the agents told me that they can't put the promotion back because it is a 2011 promotion and my account is suspended and they can't do anything until my account is reactivated. By loosing my promotion, it ends up costing more per month then when I was active and I am not even using the service. If I would have known, I would I kept it this way. Now I have to pay for equipment rental which is $25 plus 10$ suspension fee. I could return the rentals and not having to pay for it.

I told them that I want to close my account and they said it would cost me like $300 to close it. The people that I talked with were very polite except the last person that hung up on me. I told then that I was frustrated because I couldn't understand the bill and they had the same problem understanding the notes and billing as well... 

I am writing this e-mail because I would like to understand what is happening with my account and why I am paying more since I suspended my service. Also, can I get a fix price on how it would cost to get out of my contact since I am obviously not getting the service that I am paying for?

Could you please reply by e-mail at gonavy1970@hotmail.com

I am trying to send you this e-mail because it seems that you can't even egt support via e-mail..
",1
362323,05-AUG-12,04-NOV-11,Kevin,,en,70.29.250.249,matt.121ross@bell.net,13871596,000000121018641,2,1,,3
362324,05-AUG-12,04-OCT-11,June,,en,70.29.250.249,matt.121ross@bell.net,13507254,000000120325006,2,1,"These problems with my internet & Bell took # calls .Finally on Dec 06/11 Evan #121713957 helped. I only received this today as Matt was cleaning
 up his old site, My email 
fay.121ross@gmail.com
I have never received a survey .The Bell phone bill is in my name so Evan also corrected this problem.
Thank you",3
362325,07-AUG-12,13-APR-12,Mohamed,,fr,64.228.207.155,gravel@bell.net,15274343,000000124551384,5,5,"pas pour l;instant",5
362326,11-AUG-12,11-AUG-12,,,en,65.94.227.75,,,,4,3,Be more perfect.,3
362327,13-AUG-12,13-AUG-12,,,fr,70.54.157.191,,,,5,5,,5
362328,15-MAY-12,14-MAY-12,Bedre,,en,70.49.83.18,deirdre.potash@sympatico.ca,15528357,000000125195977,3,2,"When I called back today, the problem was resolved",4
362329,16-MAY-12,14-MAY-12,Andrea,,en,70.51.73.60,jeffmsimpson@sympatico.ca,15531065,000000125189312,4,4,,4
362330,17-MAY-12,14-MAY-12,Ajay,,en,65.95.135.94,lou.leroy@bell.net,15532783,000000125197315,2,1,The agent didn't seem to have a clue as to what I was asking.  It wasn't difficult.  Really.,1
362331,17-MAY-12,14-MAY-12,Venkatesh,,en,76.65.19.185,ruth.burk@sympatico.ca,15536069,000000125195110,5,1,"made it possible for Venkatesh to update my profile so I would not have been without internet until now ... I was told that someone from Bell would phone within 72 hours.  That has not yet happened.  However something has changed as I was able to update my password and again access my sympatico email account this morning, which I have not been able to do since Monday at noon.  Venkatesh was most professional and obliging, but was unable to pass me up the chain to someone who could do something at the time ... I was not happy, but it was not his fault.",4
362332,17-MAY-12,14-MAY-12,Hayett,,fr,70.48.84.136,marc_lanteigne@sympatico.ca,15533193,000000125180892,1,1,Mieux m'écouter!  Je crois que j'ai clairement expliquer le problème mais j'ai conrriger celui-ci MOI-MÊME ce matin.  Merci Bell!!!!!!!!!!!!!!!!!!!!,2
362333,17-MAY-12,14-MAY-12,Hanene,,fr,65.92.243.24,mkhay@sympatico.ca,15534045,000000125182908,5,5,,5
362334,17-MAY-12,11-MAY-12,Ahmed,,fr,184.144.235.241,marycyr@bell.net,15506969,000000125142555,4,4,,5
362335,17-MAY-12,13-MAY-12,Karen,,en,65.93.199.106,lindsaysiebert@bell.net,15522449,000000125176751,3,4,Listen closely to the problem before trying to explain what is going on.  Make sure you understand what was said in previous conversations with the company and previous promises made.,4
362336,17-MAY-12,14-MAY-12,Joy,,en,70.30.109.54,jjohnstone@sympatico.ca,15531263,000000125183067,4,4,It took 3 calls to get the right person: the second recommended reloading windows which loses all data!,4
362337,17-MAY-12,14-MAY-12,Garry,,en,174.142.32.173,erossi@bell.net,15529121,000000125180876,5,4,,3
362338,17-MAY-12,14-MAY-12,Srinivasan,,en,174.91.181.135,mary-janebrundritt@sympatico.ca,15533495,000000125190952,5,4,,5
362339,17-MAY-12,06-MAY-12,Lohith,,en,174.95.54.121,gbdube@sympatico.ca,15476896,000000125035078,5,5,none,5
362340,17-MAY-12,14-MAY-12,Henry,,en,65.94.196.112,pschneider@sympatico.ca,15535295,000000125190669,4,4,,4
362341,17-MAY-12,05-MAY-12,Gustavo,,en,70.24.99.173,marg.mcclelland@sympatico.ca,15471698,000000125018096,5,4,no comment,4
362342,17-MAY-12,25-APR-12,Vijay,,en,184.146.154.159,john.white8@sympatico.ca,15402452,000000124815119,2,1,,3
362343,17-MAY-12,14-MAY-12,Houcem,,fr,70.48.189.77,gailnel@sympatico.ca,15529579,000000125202798,4,5,,4
362344,17-MAY-12,28-APR-12,Megan,,en,76.64.212.233,ketchjo@sympatico.ca,15432405,000000124874600,5,5,Fantastic service,5
362345,17-MAY-12,14-MAY-12,Ivette,,en,70.49.246.193,fred.longley@sympatico.ca,15529465,000000125190231,5,5,,5
362346,17-MAY-12,11-MAY-12,Valerie,,en,70.26.149.144,gary.coulas@sympatico.ca,15503779,000000125144683,3,3,,3
362347,18-MAY-12,13-MAY-12,Hector,,en,67.68.139.13,bill.gunn@sympatico.ca,15519657,000000125170644,4,4,The process took a long time on the phone.  It was resolved by sending a new modem which I have just received and have yet to install.,4
362348,18-MAY-12,11-MAY-12,April,,en,70.26.135.164,m-mjackson@sympatico.ca,15506537,000000125140123,1,1,The rep named April did not listen to my problems and ended up almost as frustrated as I was and told me that she would change things for me and to check in 72 hours.  I have waited a week and still cannot see any change.  I am trying to make sure that we get our bill via email to avoid the $2 monthly fee for a hard copy.  I would have preferred that Bell send a message saying that from now on there would only be email bills and if customers wanted a hard copy to notify them.  They did it that way before.  This has been a terrible experience and I will be seriously thinking of a possible change.,1
360709,07-MAY-12,06-MAY-12,Bedre,,en,174.91.46.27,susanne.j@sympatico.ca,15480428,000000125029111,5,5,,5
360710,10-MAY-12,01-MAY-12,Asir raja,,en,174.94.54.40,gordon.patrick@sympatico.ca,15445794,000000124926002,5,5,there is nothing you could have done better,5
360711,10-MAY-12,07-MAY-12,Nix,,en,67.71.148.146,brian.young1@sympatico.ca,15482890,000000125060747,4,4,,4
360712,11-MAY-12,30-APR-12,Susan,,en,74.15.62.121,elizabeth.liko@sympatico.ca,15442184,000000124893243,4,4,,4
360713,12-MAY-12,07-MAY-12,Asma,,en,174.91.183.64,bjabrams@bell.net,15482652,000000125056094,3,4,,4
360714,12-MAY-12,11-MAY-12,Jamila,,fr,65.93.54.109,daniel.houde@bell.net,15502517,000000125138120,1,2,Le support technique offert par le commis etait inadequat,2
360715,12-MAY-12,11-MAY-12,Haythem,,fr,184.144.219.215,letirant.brossard@sympatico.ca,15506209,000000125150723,1,1,"Respecter la première entente, Faire ce qui a été dit et écrit auparavent. Donner le service a une compagnie ou des gens du Québec et non en Tunisie ou on me dit bonsoir en plein jour et ou ces gens ont peu de respect pour nous.",1
360716,12-MAY-12,11-MAY-12,Pavan,,en,174.89.178.123,Andrew.Duane@bell.net,15500385,000000125137914,5,4,Elocution,4
360717,12-MAY-12,11-MAY-12,Elizabeth,,en,184.145.103.70,geoff.hutton@sympatico.ca,15503867,000000125152644,5,1,Reduce the number of steps to get to a live voice.,5
360718,12-MAY-12,11-MAY-12,Kay,,en,65.92.42.134,lpetto@sympatico.ca,15506441,000000125145639,4,4,,4
360719,12-MAY-12,11-MAY-12,Denise,,en,69.159.1.76,cbevilac@sympatico.ca,15501959,000000125146161,5,4,nothing at with this problem,5
360720,12-MAY-12,11-MAY-12,Bob,,en,69.157.38.79,darkeyes45@sympatico.ca,15502579,000000125145029,5,5,"It would have been nice, if the tech had have been alerted to the fact that the service was out for our entire area, more expeditiously.",5
360721,12-MAY-12,11-MAY-12,Duncan,,en,76.68.133.33,dmahadeo@sympatico.ca,15502895,000000125135673,1,,"When a customers calls for technical support, representative needs to know what they are talking about rather than telling a customer that they problem is the wire connection on their end. maybe bell should stop taking customers money and give them the run around. Its obvious that bell does not appreciate a long time customer, the CRTC needs to allow other big name companies from the us to teach bell what selling a service is all about.",1
360722,12-MAY-12,11-MAY-12,Dilli,,en,184.144.43.108,fredpelletier@sympatico.ca,15503657,000000125146008,5,5,,4
360723,12-MAY-12,11-MAY-12,Linda,,en,70.50.129.40,pgarneau@sympatico.ca,15508283,000000125148138,3,4,When it's Bell equipment breakdown (modem) ensure that problem is fixed asap. I was told it would be up 5 days with Canada Post. I was pleasantly surprised to find the new modem at my door 18 hours later. Tech support helpful in setting up new modem. This required new password which I did not know.,2
360724,12-MAY-12,11-MAY-12,Venkatesh,,en,184.148.187.52,beverley.b@sympatico.ca,15501453,000000125137135,5,5,,5
360725,12-MAY-12,11-MAY-12,Saba,,en,76.69.109.181,fred.inhaber@sympatico.ca,15503643,000000125145990,3,3,increase the speed on our computer. Competitor offers much faster speed,3
360726,12-MAY-12,11-MAY-12,Gattu,,en,70.53.105.180,lizwms@sympatico.ca,15506343,000000125149992,5,5,Can not think of any ,5
360727,12-MAY-12,26-APR-12,Saifeddine,,fr,174.91.210.180,soleil1945@bell.net,15415650,000000124836320,4,4,,5
360728,12-MAY-12,11-MAY-12,Jeffery,,en,174.88.2.96,aucrane@bell.net,15501187,000000125145780,1,1,as a rural customer we feel our needs are no longer being met. we will be using a new internet provider.,2
360729,12-MAY-12,11-MAY-12,Neila,,fr,67.68.148.143,clachance23@sympatico.ca,15502185,000000125146795,5,5,non,5
360730,12-MAY-12,11-MAY-12,Karen,,fr,74.198.164.219,taing.s@sympatico.ca,15510167,000000125148050,4,4,,5
360731,12-MAY-12,11-MAY-12,Krishidhar,,en,76.67.31.144,bboisvenue8@bell.net,15501341,000000125139272,5,5,,5
360732,12-MAY-12,11-MAY-12,Nora,,en,74.14.150.6,barbaradawson@sympatico.ca,15501315,000000125137639,5,5,,4
360733,12-MAY-12,11-MAY-12,Xenia,,en,64.231.223.173,cliffordamartin@sympatico.ca,15502243,000000125144889,5,5,Not one thing.,5
360734,12-MAY-12,11-MAY-12,Susan,,en,70.53.221.16,sarahabie@bell.net,15509403,000000125138452,4,5,,3
360735,12-MAY-12,11-MAY-12,Ali,,en,70.55.48.184,dash09@sympatico.ca,15502585,000000125137119,4,,"My bills for Dec., through April are not available and I have just returned from a winter vacation and cannot review these bills to see if my problem in completely resolved or not.  I have a feeling I may have been over charged, but without the previous bills, I cannot prove who is right.
",1
360736,12-MAY-12,11-MAY-12,Henry,,en,65.92.47.31,mauriain@sympatico.ca,15507039,000000125143132,5,4,Uncomplicate things!!,3
360737,12-MAY-12,11-MAY-12,Juan Carlos,,en,65.95.114.20,j.terry.moore@sympatico.ca,15504633,000000125141900,5,5,,5
360738,12-MAY-12,11-MAY-12,Quintin,,en,67.70.86.210,danielle.martel@bell.net,15502525,000000125139379,1,1,"It seems that nobody knows about iPad. I just need my e-mails to work on my 
IPad, I didn't think it will be that complicated.",1
360739,12-MAY-12,11-MAY-12,Hakim,,fr,70.48.123.174,monique1barbeau@sympatico.ca,15507493,000000125144227,4,3,"On m'a répondu que mon dossier serait traité d'ici le lundi 14 mai, pour régler un oubli fait suite à une augmentation de mon forfait internet.

L'idéal aurait été que mon dossier soit corrigé immédiatement.",4
360740,12-MAY-12,11-MAY-12,Pedro,,en,69.156.116.29,mfleck@sympatico.ca,15507191,000000125149727,5,5,"Nothing...the representative, Pedro was very knowledgeable and assisted me to resolve the problem quickly.",5
360741,12-MAY-12,11-MAY-12,Susy,,en,174.91.117.171,sonja.pavisic@bell.net,15509851,000000125139934,5,5,,5
360742,12-MAY-12,11-MAY-12,Grace,,en,68.171.231.17,dougknox@sympatico.ca,15503028,000000125150536,4,4,"My first call on the 9th could have resulted in the same outcome, but it didn't. The second call on the 11th was required to find a resolution. Please train your foreign call centres better.",4
360743,12-MAY-12,11-MAY-12,Cristian,,en,70.29.38.31,gailigo@sympatico.ca,15503753,000000125142246,5,5,,4
360744,12-MAY-12,11-MAY-12,Estephania,,en,64.228.136.107,aspenzam@bell.net,15501157,000000125148631,4,4,,5
360745,12-MAY-12,11-MAY-12,Erika,,en,74.14.156.186,wwwyatt@sympatico.ca,15510919,000000125148937,4,5,"3 phone calls were made.
1) to order new wifi modem but agent charged the wrong payment option.
2) after receiving monthly statement
I called and agent needed to call back but did not.
3)My Friday call to new agent corrected
mistake & she suggested different plan to meet current needs and saved me $5 per month. ",5
360746,06-MAY-12,24-APR-12,Suraj,,en,70.26.99.5,visiblechange@sympatico.ca,15395890,000000124791384,1,1,"get rid of emily ,have people from this country,province city would help greatly.they have no idea about time change,or have NOT FIXED THE TROUBLE YET",1
360747,06-MAY-12,05-MAY-12,Monica,,en,174.91.2.146,bencarca@sympatico.ca,15467886,000000125024917,5,5,,5
361241,05-MAY-12,04-MAY-12,Imen,,fr,64.228.85.206,debrouil@sympatico.ca,15457216,000000125009922,4,5,"Nouveau modem difficile à installer,même avec un technicien en informatique, alors, imaginez quand on s'essaie seule !!!",
361242,05-MAY-12,04-MAY-12,Marcus,,en,70.50.22.143,linda1202@bell.net,15461230,000000124990930,1,1,the tech hung up and left my computor wide open and put it in trouble,1
361243,05-MAY-12,25-APR-12,Andre-Emilie,,fr,70.26.223.174,lorraine.paradis@bell.net,15403632,000000124813049,5,5,,5
361244,05-MAY-12,04-MAY-12,Philip,,en,70.55.178.112,thegibber2@sympatico.ca,15466060,000000125002645,5,4,,4
361245,05-MAY-12,04-MAY-12,Haythem,,fr,70.30.151.201,michel31@bell.net,15462494,000000125004624,5,5,,5
361246,05-MAY-12,04-MAY-12,Sukumar,,en,65.92.50.222,zema@sympatico.ca,15467026,000000125001616,5,5,"service provider was pleasant, patient. and easy to understand. Answered all questions, I felt comfortable asking him
as I am no computer geek. He did not make me feel stupid and explained everything... a pleasant experience",5
361247,05-MAY-12,04-MAY-12,Aquiles,,en,174.95.212.37,marlene.pinkerton@sympatico.ca,15462024,000000125002820,4,4,,5
361248,07-MAY-12,05-MAY-12,Mamta Tank,,en,69.158.51.10,bcrompto@sympatico.ca,15467868,000000125014180,4,4,I have had to phone in again tonight before I read this e mail regarding the survey to get the same problem fixed again. ??????,4
361249,07-MAY-12,06-MAY-12,P Senthil,,en,74.14.44.188,salvatore.devita@sympatico.ca,15480008,000000125028232,3,1,"return call as promised 24-48 hrs as of May 2 and I am still waiting for a repair
ref # 124949454",2
361250,07-MAY-12,06-MAY-12,Mohamed Amine,,fr,67.68.224.13,jmanik007@sympatico.ca,15477660,000000125036584,4,4,,5
361251,07-MAY-12,06-MAY-12,Patricia,,en,70.53.87.85,dblack33@sympatico.ca,15476260,000000125030614,1,1,"If Bell is going to cause an internet interruption or disruption then send an email 24hrs before it happens. Bell sends junk mail & junk emails & telemarketers phone for your opinion; but, you can't notify a person that there will be a disruption to their Bell  service for 2 days. BAD CUSTOMER SERVICE!!!!!!",1
361252,07-MAY-12,05-MAY-12,Abderrahmen,,fr,76.69.229.19,boisvert16@sympatico.ca,15468016,000000125027543,4,4,,4
361253,07-MAY-12,06-MAY-12,Srinivasan,,en,69.157.123.122,tessa_bramcity@sympatico.ca,15480564,000000125037456,4,4,"NOTHING, THEY ANSWERED MY QUESTIONS AND I WAS SATISFIED.",5
361254,07-MAY-12,06-MAY-12,Monica,,en,70.49.75.58,a2irrera@sympatico.ca,15475024,000000125038546,4,4,,4
361255,07-MAY-12,02-MAY-12,Mindy,,en,74.14.28.156,jury@sympatico.ca,15453445,000000124951628,4,4,nothing,5
361256,07-MAY-12,06-MAY-12,Jose,,en,108.28.51.221,zhumei.zhou007@sympatico.ca,15481064,000000125031712,5,5,,5
361257,08-MAY-12,07-MAY-12,Oscar,,en,174.93.161.2,fescheberta@sympatico.ca,15485208,000000125040627,5,5,nothing,4
361258,08-MAY-12,07-MAY-12,Pradeep,,en,70.27.79.157,jdmzdavis@sympatico.ca,15486924,000000125061826,3,2,,3
361259,08-MAY-12,07-MAY-12,Hassen,,fr,76.64.145.14,claude_monique@sympatico.ca,15483608,000000125055354,5,5,,5
361260,08-MAY-12,04-MAY-12,David,,en,65.92.14.52,imjrobson@sympatico.ca,15459278,000000124997489,5,4,,4
361261,08-MAY-12,07-MAY-12,Achref,,fr,70.48.120.58,n-mcnulty@bell.net,15490302,000000125040407,3,3,"L'agente à la facturation qui m'a répondu était juste à la limite de l'arrogance.  Quant au conseiller technique, il était assez courtois.  Nous sommes dans un pays où des différences de culture sont nombreuses, mais nous n'avons pas à nous soumettre à leurfaçon d'être.",
361262,08-MAY-12,07-MAY-12,Igor,,en,70.24.27.28,fred-helga.schopf@sympatico.ca,15485438,000000125040559,5,5,,4
361263,08-MAY-12,07-MAY-12,Fatma,,fr,174.89.84.188,lucie.st-onge@sympatico.ca,15488830,000000125043272,5,4,,5
361264,08-MAY-12,07-MAY-12,Heithem,,fr,184.148.252.80,pt_cruiser@sympatico.ca,15491214,000000125050844,5,5,tres satisfait,5
361265,08-MAY-12,07-MAY-12,Francis,,en,174.93.82.172,marilyncohen@bell.net,15489272,000000125044731,4,4,nothing more,5
361266,08-MAY-12,07-MAY-12,Hela,,fr,70.29.243.12,pointu5@bell.net,15491150,000000125043348,5,5,,5
361267,08-MAY-12,07-MAY-12,Abderrahmen,,fr,69.156.84.248,mlefebvre95@bell.net,15490026,000000125042882,2,1,je rappelerai plus tard pour solutionner mon probleme. ,3
361268,08-MAY-12,07-MAY-12,Sean,,en,174.93.233.3,egaudet@sympatico.ca,15484868,000000125051310,1,1,When i called using Skype your tecky could not hear me and I could not talk with him a weird situation.,2
361269,08-MAY-12,04-MAY-12,David,,en,70.50.58.174,gretaanne@bell.net,15458764,000000125008792,4,4,,4
361270,08-MAY-12,07-MAY-12,Mohammed,,en,174.93.233.3,egaudet@sympatico.ca,15484870,000000125051519,5,5,every thing was just fine no reccomendations at all,5
361271,08-MAY-12,07-MAY-12,Eduardo,,en,70.49.75.51,arlington.transport@sympatico.ca,15482100,000000125062136,4,4,Done a double check to show that everything is working well.,4
361272,08-MAY-12,07-MAY-12,Tarek,,fr,174.88.160.43,SOLmcsween@sympatico.ca,15481366,000000125042098,4,5,,5
361273,08-MAY-12,07-MAY-12,Roxanne,,en,70.24.4.10,michael.millar@sympatico.ca,15489778,000000125049494,,2,"I believe Roxanne was the first person that I talked to.  She did some first level problem diagnosis, and passed me on to Technical Support ... I believe her name was Linda.  It is difficult to assess a person when that is the scope of her responsibilities.  The problem was not resolved at this first level, and hence my answers above, which do not reflect on the CCR, but more on the Bell's process. I do however, have very positive comments re: technical support rep., Linda, and the Bell technician, Kyle, who came to the house.",
361274,08-MAY-12,07-MAY-12,Mohammed Zaid,,en,64.228.89.221,majulicher@sympatico.ca,15489062,000000125061992,5,5,everything went alright except for one accidental phone disconnect on Bell's side    ,5
361275,08-MAY-12,07-MAY-12,Manoranjith,,en,184.144.20.23,r.c.walls@bell.net,15491266,000000125045345,5,4,"Nothing, he was extremely helpful and solved my problem quickly",4
361276,08-MAY-12,07-MAY-12,Patrick,,fr,70.55.206.242,glimoges@bell.net,15485874,000000125041918,4,4,J'aimerais être averti de l'état de mon compte. Je connais mal les préférences de stockage c-à-d le pourcentage d'espace qui m'est alloué et comment faire pour que le ménage se fasse de façon automatique. J'ai été en panne de réception (messages entrants) pendant une semaine suite à ma méconnaissance.,4
361277,08-MAY-12,07-MAY-12,Estephania,,en,70.52.167.3,alshelley@sympatico.ca,15481794,000000125045522,5,5,nothing,5
361278,05-MAY-12,04-MAY-12,Jenette,,en,174.91.77.5,wilfridt@sympatico.ca,15466710,000000125002637,1,1,Actually listen to the situation and then amend it as requested for the 4th time.   If you want to have the latest bill paid call me and we can try again.,1
361279,05-MAY-12,04-MAY-12,Moises,,en,70.24.166.18,bapa@sympatico.ca,15455440,000000124994686,1,1,"Hire competent people, I am still having problems, I am really pissed off. This problem started when Wayne was supposed to help me which he didn't that was quite some time ago.The internet at times cuts off, it's doing it too often. What kind of notice do I have to give to cancel my services with you?

",2
361790,07-MAY-12,05-MAY-12,Walid,,fr,174.91.232.70,r___richard@sympatico.ca,15472920,000000125019808,3,5,"je ne vois la necesite d'avoir fait cela 
tout ce qua ca fait de me mettre ebn collere car nous n'avpns pas pu utiliser intenet
à",5
361791,07-MAY-12,06-MAY-12,Maher,,fr,65.92.216.4,lisette.turcotte@bell.net,15478300,000000125037811,5,4,"tout était satisfaisant
merci",5
361792,07-MAY-12,06-MAY-12,Wafa,,fr,69.157.229.11,agathe.bergeron@sympatico.ca,15475118,000000125035219,5,5,,5
361793,07-MAY-12,06-MAY-12,Denys,,en,70.49.179.3,wonder.women61@bell.net,15480962,000000125030986,5,4,,5
361794,08-MAY-12,06-MAY-12,Balaji,,en,76.70.71.24,smithjd@sympatico.ca,15480252,000000125036186,2,1,I finally had my problem solved on Tuesday the 8th at 7:45 pm. Up until then I was dissatisfied. Your final assistant ( whom I had to call even though I had been promised a call back by another tech ) was very helpful and accomodating.,
361795,08-MAY-12,07-MAY-12,Cristobal,,en,67.70.80.104,ckpieters@sympatico.ca,15483574,000000125062127,4,3,"Phone call got dropped when transferring to secondary techs.  Hence, the next service call.",4
361796,08-MAY-12,07-MAY-12,Divya,,en,67.70.80.104,ckpieters@sympatico.ca,15483572,000000125062749,5,5,,5
361797,08-MAY-12,04-MAY-12,Edgar,,en,174.89.162.169,amytsui@sympatico.ca,15454992,000000125007461,4,5,,5
361798,08-MAY-12,07-MAY-12,Bernard Vijay,,en,206.172.78.82,bcbup@sympatico.ca,15482400,000000125056877,4,4,None as I thought that I had already sign onto Bell via internet but he could not find any record of my sign on,5
361799,08-MAY-12,07-MAY-12,Mohammed,,en,70.50.179.228,evrick@sympatico.ca,15485091,000000125064296,4,4,"your diagnostics pointed to a bad power supply as my problem. as a technician who builds and repairs power supplies, i can assure you that when they fail, they usually dont still provide power to the device, so i was leary that a new one would resolve my problem, as my device was powering up, just not functioning. i was very pleased when a bell tehnician called my wife today and resolved the problem by phone.    ",4
361800,08-MAY-12,05-MAY-12,David,,en,50.101.231.9,jerryandkaren@sympatico.ca,15470512,000000125016147,5,5,"Nothing - the fellow I spoke with was absolutley a wonderful, polite person.",5
361801,08-MAY-12,07-MAY-12,Gopinath,,en,70.29.33.154,geraldcyn@bell.net,15485742,000000125064857,5,5,,1
361802,08-MAY-12,07-MAY-12,Jihene,,fr,70.48.109.28,ddelorme_4@sympatico.ca,15484202,000000125043058,3,4,"Après un an de problème, j'ai dû m'énerver un peu avant que le problème se règle. Problème qui était dû à une boite de jonction de Bell.",3
361803,08-MAY-12,07-MAY-12,Ashwini,,en,65.93.107.137,meiklek@sympatico.ca,15489616,000000125052184,5,5,,4
361804,08-MAY-12,07-MAY-12,Julio,,en,69.158.17.40,anndrewbrook@sympatico.ca,15481982,000000125045219,5,5,nothing,4
361805,08-MAY-12,07-MAY-12,Khan,,en,70.49.173.35,mechanicaljames@sympatico.ca,15489592,000000125060769,5,5,"
there wasn't anything left to improve.I feel Mr. Khan was exceptional in his assistance.",5
361806,08-MAY-12,04-MAY-12,Susan,,en,69.158.3.5,sam-sudeyko@bell.net,15464934,000000125001366,3,4,--------------,4
361807,08-MAY-12,07-MAY-12,Youssef,,fr,70.30.21.176,diane348@sympatico.ca,15484427,000000125045429,5,5,,5
361808,08-MAY-12,07-MAY-12,Twinx,,en,174.95.86.210,gdracopoulos@sympatico.ca,15485662,000000125061582,1,1,"Bell is not recognizing my customer loyalty in the way that it should. I amnow considering dropping my internet service because of the poor experience I had with the rep the other day. I expected way more in terms of being able to negotiate a better price, but instead I felt as if I was being forced into a corner by your rep who is ultimately Bell the company. Keep this up, and I will go to another provider.",1
361809,08-MAY-12,07-MAY-12,Lilian,,en,184.147.208.15,lowheat@sympatico.ca,15488794,000000125046245,5,5,,4
361810,08-MAY-12,07-MAY-12,Koussay,,fr,184.144.222.147,claude.tremblay35@sympatico.ca,15483604,000000125055657,5,5,,5
361811,09-MAY-12,07-MAY-12,Syed,,en,207.164.79.4,andrzej.g@sympatico.ca,15481932,000000125064602,4,4,So far so good,4
361812,09-MAY-12,07-MAY-12,Moses,,en,67.70.86.249,mcdlt@sympatico.ca,15489528,000000125054915,5,5,"I cannot think of one thing, Moses was very helpful.",5
361813,09-MAY-12,07-MAY-12,Gustavo,,en,70.55.15.121,jeandesgagne@sympatico.ca,15486998,000000125057737,5,5,,5
361814,09-MAY-12,05-MAY-12,Mariame,,fr,207.61.255.154,mfpageau1953@bell.net,15472050,000000125014362,5,4,nous avons ete transfere un peu trop  sinon tout etait parfait.  beaucoup d amelioration de votre service a la clientele,5
361815,09-MAY-12,07-MAY-12,Justine,,en,67.68.52.23,gvisele@sympatico.ca,15486080,000000125040846,4,4,Not sent me the letter in the first place.  One of your service men came in to repair my internet and replaced my modem and you send me a notice about returning my modem when he already took it with him.  Obviously something in your tracking system isn't working correctly.,4
361816,09-MAY-12,04-MAY-12,John,,en,67.68.168.200,esuejoly@sympatico.ca,15457960,000000124989917,3,3,"I'm not sure what you could do better.
It took me two calls to get the problem partially fixed but my internet speed is still slow for supposidly high speed.
",4
361817,09-MAY-12,26-APR-12,Ahmed,,fr,174.89.216.151,gaston.laroche@sympatico.ca,15408984,000000124816599,5,4,Tout est correct.,5
361818,09-MAY-12,07-MAY-12,Lokeswaran,,en,74.12.108.58,mtrifunski@sympatico.ca,15490232,000000125054379,2,3,"I had problems to register for email billing. When chatting with your rep he  did not understand, the replies took a long time and in the end nothing was resolved.  He did not contact me to resolve my issues.  I called again and a real person helped but it also took a long time.  I was very stressed about the whole thing and very disappointed how it was handled.  I would rate it as disastrous.  If you could have a rep call me I can let you know the mistakes.",
361819,09-MAY-12,04-MAY-12,Dilli,,en,38.111.110.138,allmotors@sympatico.ca,15454886,000000124989871,1,1,,1
361820,09-MAY-12,07-MAY-12,Manel,,fr,174.93.163.231,guy.gibou@sympatico.ca,15486052,000000125039792,1,1,Solution proposée Nèavait aucun sens donc j'ai du rappeler.,
361821,09-MAY-12,07-MAY-12,Hela,,fr,64.229.51.159,j-p.trempe@sympatico.ca,15486572,000000125041959,4,5,,5
361822,09-MAY-12,06-MAY-12,Abdel Rahman,,fr,70.29.152.214,sprillieux@sympatico.ca,15480306,000000125038728,5,5,"felicitation a abdel pour les renseignement fournis , il merite des felicitations , ce n'est pas tous les representants qui nous donnent des bons renseignements et des bons conseils. ",5
361823,09-MAY-12,06-MAY-12,Rene Jose,,en,70.50.184.233,a.b.hammer@sympatico.ca,15474992,000000125035252,5,5,,5
361824,09-MAY-12,09-MAY-12,,,en,74.14.21.128,,,000,5,4,,5
361825,09-MAY-12,04-MAY-12,George,,en,70.30.63.164,ritz1@sympatico.ca,15464372,000000125007085,3,3,"fix the problem the first day , then I would not have had to call back five days in a row.",3
360206,03-MAY-12,25-APR-12,Kim,,en,76.64.101.2,lubricks@sympatico.ca,15403714,000000124809150,3,2,I am paying for a modem that I purchased outright and with all the tech. that is available your company can not find that information on your system????? Between my phone and internet I am paying 3 fees that I should not be subjected to. It is hard to stay loyal to one company when you are being taken advantage of. It is time to start shopping for another company.,3
360207,04-MAY-12,01-MAY-12,Achref,,fr,70.24.237.194,jacdube1@sympatico.ca,15446324,000000124932234,5,5,,5
360208,04-MAY-12,24-APR-12,Jeffery,,en,174.88.1.147,a.filipe@bell.net,15382838,000000124777432,5,3,,3
360209,04-MAY-12,18-APR-12,Eric,,en,206.130.179.8,bguffroy@sympatico.ca,15323724,000000124658630,2,2,"Customer service reps documenting my issue and reading the notes, instead of transferring to another rep.",1
360210,04-MAY-12,01-MAY-12,Edward,,en,174.91.128.64,melandcal@sympatico.ca,15448402,000000124928898,1,1,,1
360211,04-MAY-12,25-APR-12,Priyojoy,,en,174.91.81.161,bhutchings@bell.net,15397848,000000124794728,1,1,I need to know how to get my personal email of rhutchings@trebnet.com thru my bell address . can it not be forwarded to my bhutchings@bell.net,1
360212,04-MAY-12,01-MAY-12,Gilberto Jose,,en,184.147.140.10,pstare@sympatico.ca,15449504,000000124927866,4,5,,5
360213,04-MAY-12,02-MAY-12,Ronald,,en,64.231.1.6,amalloch01@sympatico.ca,15450453,000000124942769,5,5,My experience on the Wednesday morning was first class.  Unfortunately the problem I had was caused by an issue the previous day where one of your reps did something which cut my sympatico connection off.  However Ronald was excellent and patient with what is a very slow machine. My thanks.,5
360214,04-MAY-12,01-MAY-12,Elyes,,fr,70.53.134.30,miny-max@bell.net,15448612,000000124926910,4,4,Rien,5
360215,04-MAY-12,27-APR-12,Lotfi,,fr,70.24.237.18,mangers.fleblond@sympatico.ca,15424326,000000124844785,5,5,Rien de plus,5
360216,04-MAY-12,02-MAY-12,Stephan,,en,70.24.173.188,judy.law@sympatico.ca,15453423,000000124947815,1,1,"NOT DROP CALLS TRANSFERREDFROM TECH SUPPORT BILLING.
honour your commitments... then technician did not show up the next day and I waited for 8 hours (No show no call)",1
360217,04-MAY-12,01-MAY-12,Temsu,,en,174.93.163.42,hedy.ray@sympatico.ca,15446000,000000124917862,5,5,,4
360218,04-MAY-12,02-MAY-12,Sherwin,,en,216.191.231.234,bob.lawrence@sympatico.ca,15450841,000000124954594,5,5,"nothing, the guy was great.",5
360219,04-MAY-12,01-MAY-12,Ksouri,,fr,76.67.160.3,mbombard@sympatico.ca,15448322,000000124928789,1,1,Reussir a fixer le problemes car mon internet a cessez de nouveau de foncinner le lendemeain matin et aujourd'hui,1
360220,04-MAY-12,29-APR-12,Harathi,,en,70.54.2.174,donmorplace@bell.net,15438141,000000124878147,5,5,,5
360221,04-MAY-12,30-APR-12,Katrina,,en,70.54.81.122,bet.h@bell.net,15440232,000000124901750,5,5,Given us back our free long distance plan,5
360222,04-MAY-12,01-MAY-12,Zouhair,,fr,70.53.133.132,martinemichel@sympatico.ca,15448236,000000124931578,3,4,  votre nouveau netait pas assez experimenter,2
360223,04-MAY-12,27-APR-12,Sukumar,,en,65.93.165.160,beejaymac@sympatico.ca,15418370,000000124846817,2,2,have person I am dealing with be an operator/agent in Canada,3
360224,04-MAY-12,01-MAY-12,Sooraj,,en,174.88.89.35,madelynmilne@sympatico.ca,15447962,000000124931299,4,2,  My problem with internet access still exists.The person I dealt with was very helpful. The problem was resolved at that time but returned shortly thereafter. ,
360225,04-MAY-12,01-MAY-12,Brendan,,en,184.145.25.107,friseal@sympatico.ca,15445454,000000124927885,4,5,,5
360226,04-MAY-12,26-APR-12,Meriem,,fr,67.68.180.150,gaslan@sympatico.ca,15408978,000000124834240,4,4,,4
360227,04-MAY-12,20-APR-12,Omar,,en,76.71.51.24,nelu@sympatico.ca,15353936,000000124691597,5,5,,5
360228,04-MAY-12,01-MAY-12,Rahim,,en,76.64.76.58,hodgesfamily@sympatico.ca,15446082,000000124920977,5,5,,5
360229,05-MAY-12,04-MAY-12,Vladimir,,en,64.231.180.85,richard.harway@sympatico.ca,15464290,000000125002448,5,5,,4
360230,05-MAY-12,04-MAY-12,Ahmed,,en,70.31.225.196,jarin_ltd@sympatico.ca,15459564,000000125001550,5,5,,5
360231,05-MAY-12,04-MAY-12,Gregory,,en,76.69.42.81,robertriddell@bell.net,15464503,000000124991316,3,3,Bell needs to update there invoicing system. I still have one month free and a $113.00 credit but the only way I can use it is by calling when my bill comes in. I shouldn't have to call the credits should be posted on there own.  Also review my account notes and other issues I have had. So far very bad customer service experience. Great internet.,3
360232,05-MAY-12,04-MAY-12,Luis,,en,64.229.12.153,gordon-thelma@sympatico.ca,15458686,000000125000371,4,5,,5
360233,05-MAY-12,04-MAY-12,Rajni,,en,70.53.107.77,georgehart@bell.net,15458452,000000125002663,3,3,"Bell used to have Mac specialists. I have spent many hours trying to resolve Internet problems, when service reps knew very little about Macs.

Please bring back the Mac experts! ",3
360234,05-MAY-12,04-MAY-12,Diego,,en,207.164.79.23,kendeboer@sympatico.ca,15460660,000000125005548,3,1,Fix the problem,
360235,05-MAY-12,04-MAY-12,Jaime,,en,64.231.178.249,pjstitt@sympatico.ca,15463784,000000124990975,4,4,,4
360236,05-MAY-12,04-MAY-12,Arthur,,en,70.26.58.55,marieylyeung@sympatico.ca,15461930,000000124992017,5,4,Everything is good.  ,5
360237,05-MAY-12,04-MAY-12,Robert,,en,69.158.138.91,tgrankin@sympatico.ca,15466024,000000124994828,1,1,,1
360238,05-MAY-12,04-MAY-12,Nawel,,fr,69.159.155.174,jocelyne.chartrand@sympatico.ca,15460070,000000124991947,5,5,je suis satisfaite vous avez résolu le problème qui a été tres long. ,5
360239,05-MAY-12,04-MAY-12,David,,en,76.65.80.173,romaboyd@sympatico.ca,15464602,000000124998391,1,,"
david is not to take all the blame.  It took five or six phone calls to get the correct user name and several more to fonally get a user password that would work.  My email address was changed several years ago yet the one I i DISCARDED WAS STILL USED BY YOUR AGENTS.
i HAVE BEEN A  bELL USER FOR MANY MANY YEARS AND WITH SERVICE LIKE THIS 95 YEAR  ELDERLY WOMAN i AM SORELY TEMPTED TO CHANGE   romaboyd@sympatico.ca ",2
360240,05-MAY-12,04-MAY-12,Igor,,fr,74.210.177.47,rogeryo@sympatico.ca,15464578,000000125005574,5,5,,5
360241,05-MAY-12,04-MAY-12,Andy,,en,74.198.9.176,jack.kuzuian076@sympatico.ca,15459428,000000125011143,2,2,"Sending someone out right away to fix the modem/router.
I had a very very critical Skype meeting that I had to cancel because I didn't have an Internet connection.",2
360242,05-MAY-12,04-MAY-12,Mohammed Zaid,,en,184.145.117.152,randrascik@sympatico.ca,15464014,000000124990058,5,4,,5
360243,05-MAY-12,04-MAY-12,Hector,,en,174.88.48.29,hnbwilliams@sympatico.ca,15459106,000000124998389,5,5,Nothing,5
360244,05-MAY-12,04-MAY-12,Stedman,,fr,174.92.174.7,belo@bell.net,15455576,000000124997826,5,5,,4
360245,05-MAY-12,04-MAY-12,Oscar,,en,65.92.101.120,skisteve1@sympatico.ca,15465390,000000125005183,1,1,Representative did not call back with the resolution as promised,1
360748,06-MAY-12,05-MAY-12,Mike,,en,76.69.138.211,dssa@sympatico.ca,15469138,000000125015783,3,4,"I'm not sure which agent I am answering the survey for. I made 4 calls yesterday. Agents 1 and 2 did not understand the problem and did not resolve the issue. Agent 3 immediately said she could not do anything and I had to go on-line and Chat with the agent. The chat agent could not help me either.  The 4th call agent was fantastic - immediately understood what the issue was and fixed it.  Even though I was on the phone for 45 minutes with him, at least it was resolved. The previous agents should have listened more carefully to the issue.",3
360749,06-MAY-12,04-MAY-12,Jorge Alberto,,en,69.159.70.54,j.mmahoney@sympatico.ca,15459396,000000124998451,1,1,got cut off,2
360750,06-MAY-12,04-MAY-12,Xenia,,en,76.70.68.168,john.systermans@bell.net,15460142,000000124996616,5,5,,4
360751,06-MAY-12,04-MAY-12,Edgar,,en,65.95.206.73,mary.kaye@sympatico.ca,15462104,000000125003462,2,2,"Get me to the correct department. I found the IVR (interactive voice response) menus confusing, and I didn't get to where I needed to be. I got frustrated, and had to call back.",4
360752,06-MAY-12,05-MAY-12,Marouen,,fr,65.92.248.161,christianboisvert30@sympatico.ca,15468416,000000125022584,5,5,rien j'ai eu ma réponse rapidement,5
360753,06-MAY-12,05-MAY-12,Vijay,,en,74.12.91.206,flyte@sympatico.ca,15469512,000000125026064,5,1,,3
360754,06-MAY-12,05-MAY-12,Shirley,,fr,65.94.168.145,yvaudry@sympatico.ca,15474752,000000125024608,1,4,Qu'on me passe la bonne personne.,4
360755,06-MAY-12,01-MAY-12,Balaji,,en,76.65.186.194,hneill@sympatico.ca,15446072,000000124925967,5,5,,5
360756,06-MAY-12,04-MAY-12,Khan,,en,74.14.106.178,agood@sympatico.ca,15454686,000000125003763,4,1,I was told that I had to contact Microsoft to solve the problem,4
360757,06-MAY-12,01-MAY-12,Jay,,en,69.159.52.193,detoni@sympatico.ca,15444730,000000124930827,4,4,"I just upgraded (May 1) to Fibe 6 and the upload speed was about 0.6 Mbps vs. 1Mbps. On new orders, the line should be checked to ensure it meets published specs prior to turning over the service to the customer.",5
360758,06-MAY-12,05-MAY-12,Dheeraj,,en,64.231.192.241,lddamboise@sympatico.ca,15471234,000000125020415,5,5,"Everything was done, very efficiently no reason at all to complain.",5
360759,06-MAY-12,04-MAY-12,Kaitlyn,,en,99.224.114.37,y2j_3455@bell.net,15466844,000000125008022,1,1,pretend to care!,1
360760,06-MAY-12,04-MAY-12,Mehdi,,fr,67.68.180.235,regis.topping@sympatico.ca,15464168,000000125011270,5,5,,5
360761,06-MAY-12,05-MAY-12,Katherine,,fr,67.68.72.120,jcbeaudry@sympatico.ca,15470406,000000125021530,3,1,rendre disponible les chargeurs de modem dans vos boutiques Bell.,2
360762,06-MAY-12,05-MAY-12,Haythem,,fr,174.89.89.102,fecteau1@sympatico.ca,15469464,000000125019401,4,4,rien de plus,5
360763,06-MAY-12,05-MAY-12,Naziha,,fr,64.229.50.143,laurent015@sympatico.ca,15471212,000000125014930,,1,"la reparation a fonctionner quelques heures seulement le reseau me deconnecte
et je ne peux pas me servir de l'internet en mode deconnecté cela arrive assez souvent et il y a beaucoup 
de personnes qui ne sont pas content de
votre service je fait reparer mon ordinateur et c'est votre sevice qui est defectueux ca devient dispendieux, 
laurent015@sympatico.ca    laurent guay
plusieurs on eu la meme experience 
je ne peux vous donner une bonne cotte
                                 ",2
360764,06-MAY-12,02-MAY-12,Irving,,en,69.159.57.81,jankimedwards@sympatico.ca,15453005,000000124952581,5,5,"To honour the price of your contracts
that are agreed to over the phone.
Three times we have agreed to a
contract price which you have consistantly failed to honour.
The latest being a monthly charge for
internet service ($38.36 including tax)
We have payed you $765.55 sinse Jan.2012
WE were so fed up fighting with you people we cancelled our phone service.
Because YOU CANCELLED OUR SATILITE 
WE WERE EXPECTING JUST THE AGREED PRICE
FOR OUR INTERNET.!!
We have now received notice that if we don't pay the amount of $231.60 you are threatening to disconnect that too.

WE have payed all of previous bills in
full and are refusing to pay one penny
more than $38.36 per month as per our 
verbal agreement.
Then Bell canada had the nerve to say
you have NO cancellation charges on
the television series ""Marketplace""

WE would so appreciate someone in your
company to (for the last time) look
in our history with Bell and honour the cost you so proudly advertise and then over charge us by hundreds of dollars.

Please note that we have been loyal
customers sinse 1966 and never
expected nor deserved this type of
treatment from you.

WHAT ON EARTH HAS HAPPENED TO YOU
PEOPLE !!!!!!   
  ",1
360765,06-MAY-12,25-APR-12,Fredelyn,,fr,70.30.148.189,michel-a.ferland@sympatico.ca,15404638,000000124792312,2,3,"beau de confusion, peu de renseignement sur les forfaits.Inconhérence.",2
360766,06-MAY-12,05-MAY-12,Hector,,en,174.88.168.40,stanleybr@sympatico.ca,15473880,000000125021573,5,5,,5
360767,06-MAY-12,05-MAY-12,Salvador,,en,174.92.74.185,karinemcleod@sympatico.ca,15470888,000000125016457,4,4,,4
360768,06-MAY-12,05-MAY-12,Rajni,,en,184.145.79.196,wendy.farrell@sympatico.ca,15474554,000000125018871,5,4,,5
360769,06-MAY-12,05-MAY-12,Vijay,,en,70.31.54.182,freeve2@bell.net,15469592,000000125022713,5,5,,4
360770,06-MAY-12,27-APR-12,Diego,,en,174.88.42.81,melandken@sympatico.ca,15424784,000000124841464,5,5,"re,inded me to add this feature since i was advised it was available when i was told about it.",5
360771,06-MAY-12,28-APR-12,Srinivas,,en,70.50.88.175,prosser@sympatico.ca,15434413,000000124876273,5,5,none,5
360772,06-MAY-12,04-MAY-12,Snehalatha,,en,65.92.92.189,gallagher19@sympatico.ca,15458346,000000124993476,4,4,Nothing,4
360773,06-MAY-12,04-MAY-12,Kevin,,en,174.89.199.153,frank.knutson@sympatico.ca,15458210,000000124997064,5,4,,5
360774,06-MAY-12,05-MAY-12,David,,en,70.48.73.112,marilyn_43@bell.net,15471766,000000125014635,,5,All I wanted was my memory increased and it was done.,4
360775,06-MAY-12,05-MAY-12,Jose,,en,70.48.240.241,paulette.rivers@sympatico.ca,15472672,000000125025748,5,5,Everything was done in a professional and satisfying way. Thank you.,5
360776,06-MAY-12,05-MAY-12,Mathew,,en,184.151.127.129,liberale4@sympatico.ca,15471302,000000125021236,5,5,,3
360777,06-MAY-12,04-MAY-12,Kais,,en,70.31.237.158,serlab2@sympatico.ca,15465166,000000125004372,5,5,,5
360778,07-MAY-12,04-MAY-12,Milo,,en,70.27.35.228,william324@sympatico.ca,15466728,000000124996234,5,5,,4
360779,07-MAY-12,26-APR-12,Miroslav,,en,76.69.52.73,pkstopperdad@sympatico.ca,15414122,000000124827334,2,3," very difficult to undeerstand off-shore message receiptients.
they talk too fast",2
360780,07-MAY-12,06-MAY-12,Fodie,,fr,67.68.248.240,yvan.royer@sympatico.ca,15481030,000000125027998,3,1,,3
361280,05-MAY-12,04-MAY-12,Mireille,,en,70.27.80.35,smithap@bell.net,15465444,000000125010469,4,4,There wasn't anything that you could have done as I realized the problem was in my programming.,5
361281,05-MAY-12,04-MAY-12,Karen,,en,76.70.50.57,sueshe@sympatico.ca,15465728,000000124999865,4,4,I can't think of anything.,5
361282,05-MAY-12,04-MAY-12,David,,en,70.52.176.160,w.kim@sympatico.ca,15466592,000000124992907,5,5,Your system in this building must be progressed.,5
361283,05-MAY-12,04-MAY-12,Juan Carlos,,en,184.146.76.192,Georgef1024@sympatico.ca,15454328,000000124998801,5,5,"nothing
",4
361284,05-MAY-12,04-MAY-12,Andrea,,en,65.95.231.65,sioannou@sympatico.ca,15465364,000000124992169,4,4,,4
361285,05-MAY-12,04-MAY-12,Salwa,,fr,67.68.164.93,m.rochefort@sympatico.ca,15461632,000000125001213,4,4,rien,4
361286,05-MAY-12,04-MAY-12,Mohamed Amine,,fr,67.68.164.93,m.rochefort@sympatico.ca,15461634,000000125000878,4,4,Il a tous remplit ce que je lui ai demandé,4
361287,06-MAY-12,04-MAY-12,Abir,,fr,184.144.180.163,pierrette.marchand@sympatico.ca,15463756,000000125004072,4,4,rien,4
361288,06-MAY-12,04-MAY-12,Mohamed Amine,,fr,70.49.93.23,lisestonge@sympatico.ca,15461292,000000125004670,5,4,,5
361289,06-MAY-12,04-MAY-12,Eduardo,,en,50.100.149.34,ronlegault@bell.net,15464610,000000125010884,5,2,Corrected the problem.,4
361290,06-MAY-12,05-MAY-12,Kevin,,en,50.100.167.159,oneputt@sympatico.ca,15472512,000000125015627,5,5,,5
361291,06-MAY-12,05-MAY-12,Alonia,,en,65.92.113.70,jeanmarc71@sympatico.ca,15470462,000000125017553,5,5,,5
361292,06-MAY-12,05-MAY-12,Katherine,,en,70.55.98.154,gfj49@sympatico.ca,15469750,000000125023824,5,5,,5
361293,06-MAY-12,05-MAY-12,Hector,,en,174.88.188.128,mauchans@sympatico.ca,15471932,000000125025138,1,1,Acing more professional on the phone and not laughing at the customer.  His supervisor even hang up after I was on the phone for over an hour.  Problem was still not solved.  Not a happy customer and will consider changing services.,1
361294,06-MAY-12,05-MAY-12,Yao,,en,76.64.197.62,jccaty@sympatico.ca,15470408,000000125023333,5,5,nothing,4
361295,06-MAY-12,05-MAY-12,Chad,,en,174.88.188.128,mauchans@sympatico.ca,15471930,000000125025460,5,4,Very professional on the phone.  Excellent employee.  You need more personnel like Chad.,5
361296,06-MAY-12,05-MAY-12,Juan,,en,174.91.57.202,mad.hatter@sympatico.ca,15471582,000000125025687,5,5,All is good.,5
361297,06-MAY-12,05-MAY-12,Hannan,,en,174.91.57.202,mad.hatter@sympatico.ca,15471584,000000125026241,5,5,All is good.,5
361298,06-MAY-12,05-MAY-12,Kylie,,en,174.91.57.202,mad.hatter@sympatico.ca,15471586,000000125023521,5,5,All is good.,5
361299,06-MAY-12,05-MAY-12,Dharyll,,en,70.50.74.35,cd3000@sympatico.ca,15468308,000000125023815,5,5,"you could have contacted me through email or phone to let me know that my credit card wasn't working. The paper bill said PREPAID, so how was I to know that you were not getting your money. This way I would not have had to call in the first place.
Are you working in the 40's or present day?",5
361300,06-MAY-12,05-MAY-12,Silumula Swathi,,en,74.14.199.74,larrywilcox@bell.net,15471190,000000125026050,5,5,,5
361301,06-MAY-12,05-MAY-12,Tara,,en,70.51.154.158,roma316@bell.net,15473280,000000125016423,5,5,good service  I had trouble hearing Tara,5
361302,06-MAY-12,05-MAY-12,Xenia,,en,184.147.226.92,stevevogtle@sympatico.ca,15473932,000000125025975,5,5,,5
361303,06-MAY-12,05-MAY-12,Pratheep Prabhu,,en,67.70.162.216,runge9@sympatico.ca,15473390,000000125013828,2,1,diagnose the problem correctly.The tech told me I needed to take it to a computer tech because it needed a new adapter. The computer store charged me $60 to just re-enable the micro soft apps. that somehow became disabled ,3
361304,06-MAY-12,05-MAY-12,Cathrine,,en,74.12.90.149,castleg@sympatico.ca,15468266,000000125025627,5,5,How Can You Make BELL Better When It's Already Perfect.,5
361305,06-MAY-12,05-MAY-12,Stephanie,,en,76.68.4.159,karin2@sympatico.ca,15470886,000000125013321,3,1,"Fix my problem! I was told a senior Technician would come in the afternoon, but no one showed up. I did not have the Internet all day long & waited at home. I also asked about receiving a months credit since I have had to call four times in the past month & was told that I would have to call Billing. Awful service. ",1
361306,06-MAY-12,05-MAY-12,Sofien,,en,76.70.109.143,chargercb17@sympatico.ca,15468362,000000125026110,5,5,keep that person with Bell he was great.,5
361307,06-MAY-12,05-MAY-12,Andrea,,en,70.29.127.119,rwdewell@sympatico.ca,15473396,000000125015590,5,5,I don't know what Andrea could have done better as she was very helpful.  I had a possible virus and she told me exactly what to do and was very patient and very personable.  She did a great job especially when I didn't have a clue what was wrong.,5
361308,06-MAY-12,04-MAY-12,Manel,,fr,65.92.168.16,rejeanguybibeau@sympatico.ca,15464184,000000124995681,5,4,,5
361309,06-MAY-12,05-MAY-12,Sebastien,,en,74.198.164.217,sbrob@sympatico.ca,15473558,000000125025266,5,2,"Sebastian was very professional and very patient. He is an excellent representative of your company. 
He needed to pass my file up to his supervisor. The music played while I was on hold was too loud. I placed the phone on the far side of my desk while waiting. ",5
361310,06-MAY-12,01-MAY-12,Karen,,en,70.31.216.186,dotdes@sympatico.ca,15444906,000000124919050,4,4,,4
361311,06-MAY-12,05-MAY-12,Marcos,,en,184.144.33.230,aksharp@bell.net,15467424,000000125013650,5,5,The technician was great,5
361312,06-MAY-12,04-MAY-12,Arush,,en,76.67.104.117,d.bannerman@bell.net,15456876,000000124991591,4,4,when up grading your plan you should explain what might go wrong and when it will take effect on your computer!!!!!!!!Arush did a good job its the other people at Bell who sell new plans to customers,4
361313,06-MAY-12,04-MAY-12,Hector,,en,67.70.94.159,millington06@sympatico.ca,15462620,000000125006213,5,5,,5
361314,06-MAY-12,04-MAY-12,Duncan,,en,174.95.146.71,tam4@sympatico.ca,15465900,000000125009683,3,2,"Not telling me that I need to get someone to fix my computer.

My problem was twofold:  One I could not shut down my system.  This is still a problem. My bell.ca website does not keep my password and/or unsername and, therefore, I cannot access my bell bill. I was told to unplug my system and enter a new password which I did on my own and with your agent.  I am still having the same two problems.",3
361315,06-MAY-12,05-MAY-12,Francis,,en,65.92.66.134,darlenefarr@sympatico.ca,15468726,000000125014719,5,5,,5
361316,06-MAY-12,24-APR-12,Paola,,en,64.229.244.137,gu.sm@sympatico.ca,15387588,000000124784649,5,4,nothing,4
361317,06-MAY-12,05-MAY-12,Firas,,fr,174.88.156.79,micil2@sympatico.ca,15472108,000000125018605,2,2,On aurait aimé que votre conseiller soit plus à l'écoute. Il n'a pas répondu à notre question je crois que mon conjoint avait été assez clair avec sa question.,4
361826,07-MAY-12,04-MAY-12,Pratiksh,,en,184.148.130.60,hwprokopchuk@sympatico.ca,15459210,000000124990185,4,1,"Your firm could have endeavoured to resolve my problem by getting shipped to me the malfunctioning power adaptor sooner than 3 business days, which translates to 5 days without ""internet service"" if you count the weekend.
Such poor repair protocol for a firm of Bell's size is unacceptable.
Pratiksh was very accommodating and sympathetic towards my cause, but his inability to get me failed power adaptor had necessitated me to spend 5 hours shopping for a new adaptor, and having to settle for a purchase of a whole new modem assembly for $112.99
How can I recommend Bell for their services? I take pride in my credibility.

Walter Prokopchuk",2
361827,07-MAY-12,04-MAY-12,Marc,,en,65.95.206.29,rmeech@sympatico.ca,15464416,000000125003559,4,4,,4
361828,07-MAY-12,06-MAY-12,Suresh,,en,70.49.234.239,margtt@bell.net,15478582,000000125031932,5,5,,4
361829,07-MAY-12,04-MAY-12,Vijayashanti,,en,70.48.3.71,montyroy@sympatico.ca,15462826,000000125001602,5,4,,5
361830,07-MAY-12,05-MAY-12,Nandhini,,en,174.91.40.55,nfldr@sympatico.ca,15472370,000000125015449,5,5,,5
361831,07-MAY-12,06-MAY-12,Krishnan,,en,65.93.92.198,courthampd@sympatico.ca,15476070,000000125029453,4,4,It would nice to know if there are server problems in our area. The internet was down most of last Saturday but there is no way of finding out the status of the network apart from calling your tech reps in India and asking them to cheak. So it would be helpful if there was a bulletin on your 310 #.,4
361832,07-MAY-12,06-MAY-12,Hency,,en,74.12.62.103,kathleen.mayzes_taylor@sympatico.ca,15477938,000000125029253,2,1,"The Technician was no help.  I solved the problem myself.  She had me switching wires.  I put everything back to where it originally was and found the problem myself.  The techie told me to ask my son-in-law to fix my router.  But there was nothing wrong with the router.  I just switched it off, then switched it on again,  I think Bell needs to bring our jobs back to Canada.",1
361833,07-MAY-12,05-MAY-12,Irving,,en,70.50.65.232,meher.jeejeebhoy@sympatico.ca,15472008,000000125019914,5,5,"Make certain that all your reps are as well trained as the one who spoke to me.
",5
361834,07-MAY-12,04-MAY-12,Udale,,en,70.54.90.8,ctwiltsie@bell.net,15456844,000000124993949,3,2,"I have been trying to register to recieve my bell bill via e-mail, but have not been able to access your system. I keep getting a message stating the site is not safe",3
361835,07-MAY-12,06-MAY-12,Philip,,en,69.156.28.139,achan182@sympatico.ca,15475062,000000125038902,4,4,"There was a communication problem.  I had difficulty understanding the accent (I asked several times for him to repeat what he said).  Eventually he decided to take over my computers remotely so that he could fix the problem.  While he worked on the problem, there was very little conversation.  After one hour on the phone it would have been nice if I had learned to trouble shoot rather than have the tech just fix my problem.  I don't know why it wasn't working for me and what he did to fix my problem.",4
361836,07-MAY-12,04-MAY-12,Samuel,,en,174.92.65.231,klang@sympatico.ca,15460804,000000125003398,5,5,"Nothing, everything was great!",3
361837,07-MAY-12,04-MAY-12,Melvin,,en,64.228.71.86,tammy.bonneau@sympatico.ca,15465904,000000125006818,5,4,,4
361838,07-MAY-12,06-MAY-12,Jason,,en,70.54.134.251,dot4000@sympatico.ca,15476460,000000125032125,5,5,,5
361839,07-MAY-12,06-MAY-12,Marouen,,fr,69.157.138.233,carole201@sympatico.ca,15475788,000000125030187,5,4,,5
361840,07-MAY-12,01-MAY-12,Kanishka,,en,174.91.82.198,pskbaker@sympatico.ca,15449502,000000124927559,5,5,,5
361841,07-MAY-12,01-MAY-12,Will,,en,76.68.49.61,paul.butters@sympatico.ca,15449194,000000124931801,4,4,,4
361842,07-MAY-12,01-MAY-12,Katlin,,en,216.221.78.238,ghanney@sympatico.ca,15445678,000000124927503,,,"You don't say which phone number you are referring to.  If the 705 number, all is fine.  If the 416 number, it's a big mess!",
361843,08-MAY-12,07-MAY-12,Pamela E,,en,184.147.117.53,herdman14@sympatico.ca,15486286,000000125042072,5,5,Nothing. I thought call was handled very professional.,5
361844,08-MAY-12,07-MAY-12,Maggie,,en,70.27.132.98,johnhpmolly@sympatico.ca,15487482,000000125050027,5,4,All I wanted was to say was send my bill via e=mail instead of by post. I thought was what was done and I was quite satisfied. However when I went back to my computer you wanted a profile and password etc.I have been a Bell customer for years. Why all this nonsence???  I could get any password accepted. Is there no simple way this matter can be resolved. Thank you.,3
361845,08-MAY-12,04-MAY-12,Evan,,en,70.50.177.184,gmbooth333333333@sympatico.ca,15458648,000000124992552,5,5,nothing ,5
361846,08-MAY-12,04-MAY-12,Munuganti Gyaneshwar,,en,70.30.55.185,sharon.rutkowski@sympatico.ca,15465240,000000125010257,5,5,Munuganti said he was going to Email me a note about how I could fix the problem if it happened again and also call me on Monday night to ensure that the problems was solved.  I have never received the Email or the phone call.,5
361847,08-MAY-12,07-MAY-12,Oscar,,en,184.148.124.96,elk@sympatico.ca,15484950,000000125064283,5,5,"Nothing, Oscar was great and he acted very professionaly and did a fantastic job.",5
361848,08-MAY-12,07-MAY-12,Harathi,,en,76.69.39.180,om.aggarwal@sympatico.ca,15490598,000000125048869,5,4,,5
361849,08-MAY-12,04-MAY-12,Elsy,,en,70.50.190.84,debandbern@bell.net,15457186,000000125011040,5,5,,5
361850,09-MAY-12,04-MAY-12,Tera,,en,70.29.28.181,tern@sympatico.ca,15465996,000000125004839,5,5,"Nothing.  My problem took a lot of time, but she was concerned, patient, fast and efficient.  Outstanding performance.  A person against whom others should be measured.",5
361851,09-MAY-12,04-MAY-12,Ashley,,en,70.26.140.153,jeffporter@sympatico.ca,15459794,000000124998994,1,1,"You could have kept better records so what one person tells us the one time we call is the same as the next person tells us. we had our internet bill all messed up thanks to your loyalty program. and no one would change it back. i think we will be getting someone else to handle our tv, internet and phone from now on. After all the years we been with your company you'd think they'd not be so unhelpfull over 50cents. shame on you all. ",1
361852,09-MAY-12,07-MAY-12,Suresh kumar,,en,64.231.68.123,mot60@sympatico.ca,15490142,000000125045003,4,5,,5
361853,09-MAY-12,07-MAY-12,Ajay,,en,70.53.47.169,heatwin@bell.net,15486236,000000125060601,2,3,I found the rep had an 'attitude' to my questions regarding the adapter that had 'burned out' when I was told it would take up to 48 hours to be sent out via purolater. His answers were short and curt. It finally arrived around 3 pm today. Why is this part not carried in a Bell store where your customers can  pick one up??? Waiting up to 48 hours was inconve nient to be without a computer for so long.,
361854,08-MAY-12,07-MAY-12,Casey,,en,76.68.43.29,ayisha2@sympatico.ca,15482236,000000125061024,5,4,,5
361855,08-MAY-12,07-MAY-12,Josh,,en,74.14.67.29,r.g.brent@bell.net,15491274,000000125061643,5,5,,5
360246,12-MAY-12,11-MAY-12,Kaouther,,fr,74.14.244.7,nizaraly@sympatico.ca,15507789,000000125142500,1,1,"Que Bell résidentiel et Bell commercial se parle entre eux pour aider le client à resoudre son problème et non au client de se promener à appeller résidentiel et après au commercial. 
Pour le même service de internet de bell je recevais deux factures une avec commercial qui existe depuis 10ans avec l'adresse courriel nizaraly@sympatico.ca et depuis nov 2010 bell décide de me charger aussi au résidentiel rien à comprendre et chez personne comprend de fait j'avais un choix à faire soit residentiel ou commercial j'ai du choisir avec mon grand regret residentiel et canceller commercial avec une penalité de $140.00 parcque bell a relié mon adresse nizaraly@sympatico.ca au residentiel. 
Je suis un client qui paie $500.00 de facture par mois maintenant vous m'obligez a aller vos competiteurs et j'ai deja envoyer mes contrats qui se terminent au mois de novembre et decembre de résilier. J'ai passé plus que 100 heure au telephone avec  bell residentiel et commercial pour un probleme que bell a crée et je suis victimme. Une tres mauvaise experience tout ce que je voulais un internet une facture et garder mon adresse courriel nizarly@sympatico.ca mais c'est trop demander a bell parce que bell commercial et residentiel ne peut pas parler ni faire un conference à trois a ma demande .etrange.  Histoire est terminer avec bell c'est du passé je ne veux pas qu'on m'apelle si vous avez des choses à me dire envoyer moi un courriel j'ai assez perdu du temps au telephone c'est assez 
",1
360247,12-MAY-12,11-MAY-12,Adam,,en,142.245.193.4,tmbonnici@sympatico.ca,15510425,000000125140202,5,5,,4
360248,12-MAY-12,05-MAY-12,Frank,,en,99.237.184.58,deochand@sympatico.ca,15468864,000000125026220,2,1,Training of employees.  Very poor handling of my issue.,3
360249,12-MAY-12,11-MAY-12,Darwin,,en,184.144.110.183,rantandrave@sympatico.ca,15508621,000000125148148,3,2,"Just answer the question. (After I described the issue, of course.)  It was simple: Was there a known-issue regarding Fibe 6 service in my area? I had to push to get the answer (I certainly did not need to answer ""have you tried a speed test?"" first).

And, why after enter the phone number with the IVR do I have to repeat it to the ""live"" attendant? Get a system that passes ith through. The technology exists. (Rogers has it!)",2
360250,12-MAY-12,11-MAY-12,Enow-Ebot Ngole,,en,70.54.23.12,stevewatts@bell.net,15510013,000000125153709,4,2,Let me into my accounts more readily,2
360251,12-MAY-12,11-MAY-12,Mireille,,en,70.53.39.41,maryjoduncan@bell.net,15506971,000000125146368,5,5,,5
360252,12-MAY-12,11-MAY-12,Mary Ann,,en,207.219.69.212,deochand@sympatico.ca,15502765,000000125148690,3,3,"It took me years and endless calls to bell to  let them know I never lives at 48 hermitage bl. Every time I called I'm told it's been taken care of.  I had a problem with my service and the technician went to the address I mentioned above. I had to spend $75 of my own money to have someone fixed it so my kids can do their homework. When I called iwas told a supervisor will get back to me to schedule another appointment , no one ever did. To say the least being a loyal customer to bell , it's disgraceful .",3
360253,12-MAY-12,11-MAY-12,Pedro,,en,70.29.55.238,chuckee@sympatico.ca,15502149,000000125147360,5,5,"Nothing, the explanation of the problem was sufficient.",5
360254,12-MAY-12,11-MAY-12,Johanna,,en,65.95.190.156,bilgeoff@sympatico.ca,15501487,000000125140710,5,4,"It is always difficult to penetrate one's way through the electronic thickets that ensue from a phone call.
And, ss always, you have to wait too9m long for a human voice.",5
360255,12-MAY-12,11-MAY-12,Med Aymen,,fr,76.67.88.232,duvc1@bell.net,15503111,000000125139937,,,"Je ne comprend pas que l'on m'ait réclamé l'ancien modem que le technicien avait remplacé par un nouveau et avec lequel il est reparti...
Je trouve malheureux qu'on doive faire affaire avec des gens de Tunisie alors que le taux de chômage ici est catastrophique.
Le préposé de Tunisie a été correct; cependant, alors que précédemment, j'ai dû communiquer avec Bell pour trouver la raison du fait que le modem ne faisait pas la communication avec le Net, les 3 techniciennes de Tunisie avaient un accent épouvantable et difficile à comprendre, donc c'était très exaspérant; la prochaine fois, je compte demander à parler à un technicien canadien.
J'ai cependant été ravie que lors d'un 3e appel, on m'ait envoyé un technicien sur place très rapidement et j'ai vraiment très apprécié.",4
360256,12-MAY-12,11-MAY-12,Henry,,en,184.147.191.197,moraw@bell.net,15507521,000000125150557,4,4,The first person I called told me to go to the internet - not good - a live person is easier to understand,3
360257,12-MAY-12,11-MAY-12,Chenrup,,en,74.14.202.15,s.legare@sympatico.ca,15509221,000000125136921,4,3,,3
360258,12-MAY-12,11-MAY-12,Rohit,,en,76.70.103.216,tom.bmclean@sympatico.ca,15510449,000000125136862,3,3,"I am not sure if Rohit helped or the problem resolved itself.  He did his best and was a pleasure to deal with.
Frankly I would be happier if these problems were resolved in Canada and keep more people working IN Canada.",4
360259,12-MAY-12,11-MAY-12,Antonette,,en,70.24.104.120,raymandma@bell.net,15508647,000000125138174,1,1,"Your calculation of GB used on internet is wrong. I've been a very loyal customer of yours for years, have never gone over, have used the internet more then I do now and suddenly in 10 days I've used more then I ever have before, something wrong. I think your stealing GB's from me to sell to somebody else. And when you did a follow up by phone you did it with a AUTOMATED call to get my RESPONSE which really SUCKED. You could not even take the time to get a REAL PERSON to talk to me. Goes to show just how little people skills your company has. Just goes to show you DO NOT really care about customer service   ",1
360260,12-MAY-12,11-MAY-12,Sarah,,en,70.52.217.139,rajiv.bhatia@sympatico.ca,15508587,000000125148033,1,1,"Stop lying to me as your agents have been doing for the last few months.
Because of that you have lost my business. I CANCELLED MY INTRERNET SERVICE WITH BELL.",1
360261,12-MAY-12,11-MAY-12,Dilli,,en,76.68.13.106,c.burley@sympatico.ca,15501781,000000125148049,5,5,,4
360262,12-MAY-12,11-MAY-12,Lorraine,,en,50.101.34.166,h00ter@sympatico.ca,15504207,000000125136676,5,4,,5
360263,12-MAY-12,11-MAY-12,Jose,,en,70.51.97.99,yweg@sympatico.ca,15511021,000000125144222,5,5,none.,5
360264,12-MAY-12,11-MAY-12,Tyler,,en,70.24.36.10,fabalos@sympatico.ca,15503415,000000125151682,4,3,less waiting time between transfers from one department to the other,4
360265,12-MAY-12,11-MAY-12,Priyanka,,en,76.64.194.157,lloyd.blondin.jr@sympatico.ca,15506355,000000125145265,3,2,"english as a 1st language
hard to hear
understand
lots of long pauses",3
360266,12-MAY-12,11-MAY-12,Caroline,,fr,76.71.188.160,jacqueline.stg@sympatico.ca,15504673,000000125137971,5,5,"La représentant Caroline a été très patiente et compétente, pour m'aider à remplir cette fonction. Le service a été excellent

Merci beaucoup, Jacqueline",5
360781,05-MAY-12,04-MAY-12,Dawood,,en,69.158.12.120,hrenegar@sympatico.ca,15459160,000000124991393,,,"Comments on my recent experience with several Bell Canada representatives, not just Dawood. I have no answers to the survey questions 1 & 2 and have filled in anything just to get past the survey constraints.
Over the internet I ordered an upgrade to Fibe25 internet service. The order would not complete so I called Bell and had a representative check. The order for May 10 had been successful but she offered to create a new order with a better date of May 3 and a shorter interval of between 8 and 12 so I would not have to wait in all day. I accepted this offer and the rep agreed to cancel the order for May 10. 
The new modem arrived May 2.
On May 3 at 12 I called Bell to see where the technician was. The rep who answered checked the order and said there would not be a technician coming. He seemed surprised and said that usually for Fibe25 installations a technician was sent. He said the order had been completed and I could go ahead and connect the modem myself.
I connected the modem and could not get the connection screen. I called Bell Tech support and got a technician who was surprised I was doing this myself. He said normally a technician would go on site for Fibe25 service. He checked and told me the central office work was not done and I should wait until tomorrow to try and connect the modem.
On May 4 I connected the modem and still couldnt get the connection screen. I called Bell Tech support again and got a different person who could not solve my problem. He ended up getting a line manager to talk to me. Again, the line manager expressed surprise that no technician had been sent to the premises. After a dialogue of me reading the changing lights on the modem and the line manager doing whatever was required at his end, the connection screen appeared and the service worked.
Needless to say I was not a pleased customer. Everybody I dealt with was very polite and apologetic, but bottom line my time and the time of several employees was wasted unnecessarily. Here are some suggestions for handling future upgrades to Fibe25.
1.	Clarify in the first customer contact whether a technician will or will not be going out to the customer premises.
2.	Only offer an 8 to 12 appointment only if there is a need for the customer to stay home for a technician visit.
3.	Advise the customer that central office work will not be done until midnight of the day of the appointment. 
",2
360782,05-MAY-12,04-MAY-12,Andrea,,en,70.30.108.224,sdragan10@sympatico.ca,15465100,000000125000775,5,5,,5
360783,05-MAY-12,04-MAY-12,Anthony,,en,70.49.156.7,robertbain_9@sympatico.ca,15464482,000000125005491,5,5,Nothing the experience was great for me. ,5
360784,05-MAY-12,04-MAY-12,David,,en,76.64.157.152,dansinn@sympatico.ca,15457004,000000125006972,5,5,,5
360785,06-MAY-12,04-MAY-12,Med Amine,,fr,64.229.52.26,j53f65@sympatico.ca,15459412,000000124998218,4,5,,5
360786,06-MAY-12,04-MAY-12,Brenda,,en,74.15.228.73,gfilac@sympatico.ca,15458490,000000125012419,4,4,Hard to hear and understand.,4
360787,06-MAY-12,04-MAY-12,Tshering,,en,65.93.218.184,madun1@sympatico.ca,15461694,000000124994544,5,5,"On your notification of change of billing  e-mail it would help to have an accept button after filling out verification of name, e-mail address , password etc.
It would have saved me phoning your technical dept. and spending 45 mins of my /his time --all to save $2.00/month. The tech I ispoke with  was exceptional!",3
360788,06-MAY-12,05-MAY-12,Marwen,,fr,76.68.244.81,eddy.jones@sympatico.ca,15469220,000000125025862,3,4,,5
360789,06-MAY-12,05-MAY-12,Stephanie,,en,76.65.186.194,hneill@sympatico.ca,15470076,000000125015934,5,5,,5
360790,06-MAY-12,05-MAY-12,Mamta Tank,,en,76.71.154.232,marywib@sympatico.ca,15471908,000000125015307,4,4,,5
360791,06-MAY-12,02-MAY-12,Rashika,,en,184.151.61.58,jrchapple@sympatico.ca,15453385,000000124953125,4,4,"Problem: Received notice that I discontinued my internet service and requested return of cellular radiomodem.  Provider had no record of having sent notice.  Email disabled.  At no time did I discontinue my service or for that matter attempt to contact provider for any reason other than bill payment by voice, email or otherwise since Jan 1 2012.  Took two tries to get email access back for a problem entirely of provider's making.  Not impressed at all.  Provider needs to focus on not creating problems for its customers.

The only positive thing I can say is your representatives are polite and try to resolve problems.",1
360792,06-MAY-12,04-MAY-12,John,,en,174.95.204.106,bryanmatthews@sympatico.ca,15455992,000000124998420,5,5,,5
360793,06-MAY-12,05-MAY-12,Stephen,,en,184.144.70.128,samburrowes@bell.net,15473488,000000125020289,1,1,"improve attitude,work positively to resolve a genuine problem.",1
360794,06-MAY-12,05-MAY-12,Henry,,en,76.68.104.78,psauvageot@sympatico.ca,15472864,000000125017559,4,4, ,5
360795,06-MAY-12,05-MAY-12,Ronald,,en,50.101.52.139,wojo111@sympatico.ca,15474650,000000125024817,4,4,Do what I paid for when I set up the first appointment!,3
360796,06-MAY-12,05-MAY-12,Mohamed,,fr,64.229.133.42,louhart@sympatico.ca,15471432,000000125025349,5,5,,5
360797,06-MAY-12,04-MAY-12,Sweta,,en,70.30.11.244,mtfnuzzo@bell.net,15462914,000000125011213,4,4,,5
360798,06-MAY-12,05-MAY-12,Richard,,en,64.231.160.94,robertgreig@sympatico.ca,15473230,000000125024725,5,5,Nothing it was a surprise after dealing with agnts on line that seemed to hav difficulty  verbalizing their experince and skills ..Richard was a pleasure to have on the phone he was extremly knowledgeable and proactive in ensuring my internet was operating at a higher level than I expected.,5
360799,06-MAY-12,04-MAY-12,Zishan,,en,76.70.104.100,khward@bell.net,15460730,000000125007309,5,4,,4
360800,06-MAY-12,05-MAY-12,Houssemeddine,,fr,65.92.131.197,aniglorant5@sympatico.ca,15467626,000000125014424,4,4,"depuis le 4 mars m'envoyer un technicien pour vérifier ou changer le modem,cela m'aurait éviter toutes ces pertes de temps et de connetion au service d'internet pour lequel je paie un prix exhorbitant de 90$.",
360801,06-MAY-12,05-MAY-12,Eliena,,en,174.92.28.136,FULAWKA1@bell.net,15467144,000000125012985,4,4,,5
360802,06-MAY-12,02-MAY-12,Georges,,fr,70.30.168.123,alain.tremblay024@sympatico.ca,15450377,000000124945544,4,5,,5
360803,05-MAY-12,04-MAY-12,Luis,,en,69.158.178.122,cindyhaynes@bell.net,15456556,000000125001956,4,5,It was just fine. no improvement needed,5
360804,05-MAY-12,04-MAY-12,Brad,,en,184.147.225.151,pmayall@sympatico.ca,15463810,000000125001327,5,5,none,5
360805,05-MAY-12,04-MAY-12,Shirley,,fr,67.70.114.191,elie.caron@sympatico.ca,15457830,000000125009447,1,1,parce que je fonctionne avec xp on m`a repondu que vous ne puissez rien faire pour corriger l`ouverture des fenêtres avec caméra sur la page sympatico,
360806,05-MAY-12,04-MAY-12,Pavan,,en,69.157.62.119,garip@sympatico.ca,15458364,000000124991406,4,4,,4
360807,05-MAY-12,04-MAY-12,Taoufik,,fr,70.30.21.223,yferrand@sympatico.ca,15466890,000000125010092,4,4,Un de vos techniciens viendra chez moi lundi prochaoin afin de solutionner le vrai problème.,5
361318,06-MAY-12,04-MAY-12,Vijay,,en,99.249.203.40,tandcburns@sympatico.ca,15465914,000000124999318,3,2,"Get an adapter to us as promised. Nothing showed up yesterday & today I'm using my neighbour's WiFi code, because we still haven't received the adapter.
Would it be possible to supply a client with a temporary WiFi code that they could use until the part arrives? It could be deactivated after 48 or 72 hrs. ",3
361319,06-MAY-12,04-MAY-12,Karen,,en,174.93.9.162,rnsmale@sympatico.ca,15464430,000000124993849,5,5,,5
361320,06-MAY-12,05-MAY-12,Jose,,en,65.95.84.63,basso70@sympatico.ca,15467850,000000125019779,1,1,"your rep should have been more fluent in English. He claimed that because I have a new Mac computer, I would not be able to connect to bell.ca. I DEFINITELY WANT TO GO PAPERLESS, SO WITHOUT PROPER, MORE KNOWLEDGABLE HELP, I WILL HAVE TO CHANGE TO ANOTHER COMPANY. I will absolutely not pay $2.00 each month just because your people  are not trained for this task.Please contact me! Colin Eller,  basso70@sympatico.ca",1
361321,06-MAY-12,23-APR-12,Carlos,,en,174.93.9.162,rnsmale@sympatico.ca,15379222,000000124748557,5,5,,5
361322,06-MAY-12,05-MAY-12,Khaled,,fr,64.229.130.247,dlexy@bell.net,15468992,000000125017406,5,4,"Le conseiller du samedi Khaled, très très professionnel par contre, celle du vendredi pm 'himen imen', pas satisfaite du tout. Ne comprenais rien à ce que je voulais dire.",4
361323,06-MAY-12,05-MAY-12,Med Ramzi,,fr,70.29.159.203,m.st-laurent@sympatico.ca,15471546,000000125020913,4,4,"Je ne comprends pas le email que j'ai recu par la suite en rapport a mon changement de mot de passe que j'ai choisie on medonne HygbjE7T ceci n'est pas mon choix, pourquoi ce changement",3
361324,06-MAY-12,05-MAY-12,Tony,,en,70.49.50.133,dghope@sympatico.ca,15468906,000000125020890,4,4,,5
361325,06-MAY-12,05-MAY-12,Matthieu,,fr,184.145.156.174,claire.turmel@sympatico.ca,15468466,000000125018696,4,2,Il semble que ce n'était pas un problème qui relevait de Bell donc il faut trouver un autre soutien technique,3
361326,06-MAY-12,05-MAY-12,Zishan,,en,70.49.50.133,dghope@sympatico.ca,15468904,000000125021682,3,3,This Rep left the remote control session open when he signed off and I figured out that I was supposed to disconnect it which I eventually did.  I ended up having another Rep finalize the issue for me,3
361327,06-MAY-12,05-MAY-12,Nejmeddine,,fr,184.144.142.209,al-therrien@sympatico.ca,15467428,000000125017908,5,5,"très frustrant, chaque fois que tu veux faire une transaction avec votre service
tu plantes....Je paie pour la haute vitesse et ce matin encore mon accès était un vrai fourrage de chien...je suis tanné de tout cela....",2
361328,06-MAY-12,04-MAY-12,Stacey,,en,174.91.35.5,mel.mulligan@sympatico.ca,15462356,000000124994101,1,1,"Since I did not have my account number of internet id number at hand, Bell representative. She said she could not not cross reference to my account phone number (then why does Bell system require me to enter when I call??) or my name/address. When I called back later, second rep took the time to look up using my name and address my request. First rep needs more training. BTW, reason for my call was to again request change of address for my billing, originally made a month ago. My experience with Bell on this account has been terrible and I have spent 8-9 hours on the telephone since first agreeing to move from Rogers to Bell.",1
361329,06-MAY-12,05-MAY-12,Julio,,en,184.147.3.181,dorismarkwick@sympatico.ca,15469066,000000125020095,5,5,everything was done to my satisfaction,5
361330,06-MAY-12,05-MAY-12,Vijay,,en,67.71.8.112,anokes@sympatico.ca,15467674,000000125020486,5,5,nothing,4
361331,06-MAY-12,05-MAY-12,Elsy,,en,65.95.224.42,riob@sympatico.ca,15473144,000000125024716,5,3,"Nothing, very happy with the service provided.",5
361332,06-MAY-12,01-MAY-12,Yathreb,,fr,70.26.248.24,ppellerin@sympatico.ca,15449486,000000124921308,4,5,,5
361333,06-MAY-12,05-MAY-12,Maher,,fr,184.146.241.49,Bavuwa7@bell.net,15467106,000000125026299,5,5,,5
361334,06-MAY-12,30-APR-12,Zaccheus,,en,184.146.167.194,ENNIS93@sympatico.ca,15439240,000000124896799,1,4,"The power cord promised in 24 hours did not arrive. 36 hours later on 2nd contact, it was revealed it was not ordered. Second contact was successful in 24 hours.",3
361335,06-MAY-12,05-MAY-12,Xenia,,en,70.51.89.205,rmcconnell@bell.net,15473184,000000125026148,4,4,"could not understand all she was saying
",5
361336,06-MAY-12,04-MAY-12,Sonia,,fr,184.148.248.114,cdseguin1@sympatico.ca,15456310,000000125002212,5,5,rien,5
361337,06-MAY-12,05-MAY-12,Francis,,en,184.145.85.68,imcanoy@sympatico.ca,15470174,000000125021104,5,5,Nothing,5
361338,06-MAY-12,05-MAY-12,Mehdi,,fr,67.68.6.158,merite@sympatico.ca,15472042,000000125027287,5,5,le tout est parfait,5
361339,06-MAY-12,04-MAY-12,Aqeel,,en,69.158.30.124,dallastex@sympatico.ca,15456942,000000124991115,4,4,I required a new power supply and one was sent to be. In the past Bell has always wanted the defective equipment returned. If you included a note telling the customer to dispose of the defective power supply it would have saved me a call.,4
361340,06-MAY-12,05-MAY-12,Rowen,,en,184.144.58.206,esomers_5@sympatico.ca,15469358,000000125023898,4,4,I t was a bit difficult to hear. I had to ask to repeat the question? Did this person have a slight accent?,4
361341,06-MAY-12,05-MAY-12,Victor Gabriel,,en,74.15.38.91,lorhaney@sympatico.ca,15471422,000000125022341,5,5,everything was excellent,5
361342,06-MAY-12,05-MAY-12,Ivette,,en,70.29.57.32,cracanel@sympatico.ca,15468588,000000125017027,4,5,,4
361343,06-MAY-12,05-MAY-12,Naziha,,fr,76.71.177.237,king6107@bell.net,15471040,000000125023516,5,5,"RIEN DU TOUT. CE FUT MAGIQUE!!!
VOTRE EMPLOYÉE A ÉTÉ EXTRAORDINAIRE!!!
RÉCOMPENSEZ-LÀ SVP.",5
361344,07-MAY-12,04-MAY-12,Houda,,fr,69.156.216.239,janpaq@bell.net,15459560,000000125001284,5,5,La personne qui m'a répondu était très gentille mais elle parlait un peu vite et j'avais un peu de difficultés à comprendre,4
361345,06-MAY-12,04-MAY-12,Tyler,,en,70.53.147.74,robert.filion025@sympatico.ca,15464456,000000124999824,4,4,,4
361346,07-MAY-12,06-MAY-12,Nelly,,en,209.20.2.134,delia.fetherstonhaugh@sympatico.ca,15476304,000000125034864,5,5,,4
361347,07-MAY-12,04-MAY-12,Vladimir,,en,69.158.82.52,gangus10@sympatico.ca,15458350,000000125009840,5,5,Valdemer was an excellent patiant representative,5
361348,07-MAY-12,06-MAY-12,Ali,,fr,76.67.143.12,claude.richer@sympatico.ca,15475998,000000125033893,2,2,,1
361349,07-MAY-12,29-APR-12,Naveen,,en,70.49.11.51,bruce.pugsley@sympatico.ca,15437419,000000124881081,4,4,,4
361350,07-MAY-12,05-MAY-12,Sylvain,,en,65.92.45.4,kingmas@sympatico.ca,15471042,000000125014526,,3,"Not sure. I had a unique problem ... needed to know the password for our wireless service but our remote was not from Bell which I did not know. Our technician has left the province.  We've found another technician who was able to help us, outside of Bell.",4
361351,07-MAY-12,06-MAY-12,Francis,,en,65.95.59.52,yusuffgafur@sympatico.ca,15481028,000000125033291,4,4,,4
361352,07-MAY-12,06-MAY-12,Zulfiquar,,en,70.27.157.203,psnider@bell.net,15479508,000000125034676,1,1,solve my problem which was done easily with a second call to another rep. the following day.,2
361856,08-MAY-12,06-MAY-12,Asma,,en,70.52.228.23,kraftykathys@sympatico.ca,15478058,000000125036762,3,3,When I reported a problem with modem I was given the impression that it would be ordered but after talking with a rep from Thunder Bay the next day - I found out that it was their dept. and it had not been reported. I had reported the problem a few months ago and now I know why I hadn't received one initially. Seems to be a breakdown in communication between departments that either receive the call or make the call the following day to check on service.,4
361857,08-MAY-12,05-MAY-12,Khan,,en,70.24.90.25,tim.tibbs@sympatico.ca,15474198,000000125016957,3,1,I made 3 calls to try to resolve my issue. I made the calls because you are forcing me to have an internet bill instead of a paper one. But right off your system would not allow me to enter MyBell and none of your people could figure out why even when one of them took control of my computer. This is a great introduction to what you are forcing me into. I feel i can expect continual issues with the inconvenience of not having a paper bill. I am going to check this weekend to see if i can find a carrier who will not force me into an electronic bill and perhaps provide me with a cheaper price to boot.,2
361858,08-MAY-12,07-MAY-12,David,,en,50.101.164.124,awoznica@sympatico.ca,15482224,000000125062339,4,4,,3
361859,08-MAY-12,04-MAY-12,Adnen,,fr,70.48.127.113,mary13capry@sympatico.ca,15462114,000000125011947,4,5,"J'aurais aimé ne pas avoir passé 3 employés avant de résoudre le problème. Le dernier était très compétent mais avait une assurance telle qu'il en était arrogant donc, à part son petit ton de frappé le problème a été résolu, très compétent surtout techniquement.",4
361860,08-MAY-12,07-MAY-12,James,,en,76.67.190.78,mgoing@sympatico.ca,15489730,000000125063246,4,4,,1
361861,08-MAY-12,06-MAY-12,Kais,,fr,184.144.239.237,antgata@bell.net,15475322,000000125030586,4,4,,5
361862,08-MAY-12,07-MAY-12,Katlin,,en,184.144.8.15,brad.deslippe@bell.net,15482824,000000125048448,5,5,You can have better people that aren't rude to customers that l have had with one of your ladies. She was a jerk,5
361863,08-MAY-12,07-MAY-12,Zaccheus,,en,69.158.172.124,maccallum95@sympatico.ca,15488982,000000125052844,4,5,less button pushing to reach a human being,5
361864,08-MAY-12,07-MAY-12,Erika,,en,65.92.57.5,pdyates@sympatico.ca,15490898,000000125048157,1,1,"It would be easier if you had a way to transfer an e-mail to a different account without any changes. Leave the address the same, leave all messages there,just change the billing account number. That was all I wanted. I understand I can't but it would be helpful for Bell to be sollution focused and positive in thinking and see if they could find a way.",2
361865,08-MAY-12,04-MAY-12,John,,en,67.70.161.193,orphan8431@bell.net,15463300,000000124989855,5,5,Cannot think of anything great service,5
361866,08-MAY-12,06-MAY-12,Hannan,,en,74.15.141.35,ashley.chan@bell.net,15467743,000000125027763,4,3,"This isn't the right place to put this but I wanted to explain my response to question 2.  We were disconnected before Hannan could resolve the issue. During the time we were on the phone, Hannan was very helpful and friendly. He read the notes from the previous agent and tried a few things to troubleshoot the issue. I called back after we were disconnected and  another tech assisted me. During the call with the other tech, Hannah phoned back to make sure everything was ok.I'm sure had we continued, he would have resolved my issue.  ",5
361867,08-MAY-12,07-MAY-12,Sudheer,,en,70.30.125.184,carlo48@sympatico.ca,15483142,000000125064675,2,1,"My  recent experience  has been nothing but frustrating wasted all night waiting for tech,  received a phone call  late at night from a lady who was not only rude but  ignorant to say the least. My issue has not being resolved and I will be looking to take my business elsewhere.",1
361868,08-MAY-12,05-MAY-12,Jessica,,en,74.15.141.35,ashley.chan@bell.net,15467745,000000125020052,5,5,"Nothing, she was absolutely amazing. I was very impressed with her dedication (my issue was complicated and she was on the phone with me for an hour and half) and worked past the end of her shift to resolve my issue. She even helped me set up my outlook express.  She was also friendly and pleasant to deal with.  There should be more reps like her.",5
361869,08-MAY-12,06-MAY-12,Moses,,en,74.15.141.35,ashley.chan@bell.net,15467747,000000125027794,4,4,,4
361870,08-MAY-12,07-MAY-12,Ashwini,,en,174.88.27.49,pthiessen7@sympatico.ca,15491220,000000125063932,5,5,nothing,5
361871,08-MAY-12,07-MAY-12,Saifeddine,,fr,76.68.138.158,gauthier_mario@sympatico.ca,15485636,000000125048716,1,4,"m'aviser avant de couper mon service, j'ai perdu près de 12 heures de travailler comme consultant informatique à 65 $ l'heure. Personne ne m'avais aviser que je perdrait le service a cause de ma demande de forfait fibe 10..",
361872,09-MAY-12,07-MAY-12,Edgar,,en,70.31.15.145,jfo101@sympatico.ca,15487150,000000125052487,5,4,"a previous representative made a mistake and Edgar fixed it.
this experience was fine but some Bell customer service reps make too many mistakes (phone, tv and internet) such as advising the customer something has been done, only later on to find out it wasn't so...",3
361873,09-MAY-12,01-MAY-12,Yosra,,fr,76.75.181.81,lcocotte@sympatico.ca,15447494,000000124928052,5,5,,5
361874,09-MAY-12,06-MAY-12,Bob,,en,70.48.56.253,easyrider77@sympatico.ca,15476526,000000125038688,5,4,actualy things went realy well no complaints from me.,5
361875,09-MAY-12,07-MAY-12,Fatma,,fr,67.70.70.245,guylabbe1@bell.net,15486064,000000125054561,5,5,,5
361876,09-MAY-12,04-MAY-12,Kayla,,en,64.231.81.225,millsrr@sympatico.ca,15462624,000000124993212,2,3,"be honest.  I was about to cancell my service when I was offered a more competive rate.  When asked what changes would be made the answer was ""no changes""  I now see I am locked into a year contract",2
361877,09-MAY-12,05-MAY-12,Nebgha,,fr,64.229.59.79,kean4u@sympatico.ca,15470946,000000125019689,3,1,je ne sait pas,4
361878,09-MAY-12,07-MAY-12,Gilberto Jose,,en,174.94.36.40,moe.kuzyk@sympatico.ca,15490054,000000125051222,5,5,,5
361879,09-MAY-12,04-MAY-12,Anusha,,en,65.95.95.125,wendylallen@sympatico.ca,15466678,000000125010054,4,4,,5
361880,09-MAY-12,05-MAY-12,Jeannette,,en,50.101.45.107,katestorm@sympatico.ca,15470904,000000125020153,1,1,"with my issue, l had a wireless printer, and when l had to get a new modem from bell,l could not reconnect the printer. Had my brother who knows tech, much was on the phone over 2hrs with no help, also no help from the HP rep with the printer. VERY Frustrated, and my brother's suggestion is to quite bell. So with that l would like to know when my account ends with you!",1
361881,08-MAY-12,07-MAY-12,Ibtissem,,fr,174.93.150.141,cleclerc@sympatico.ca,15483652,000000125053002,5,5,Un café!!!!,5
361882,08-MAY-12,05-MAY-12,Hugo,,en,65.95.245.93,chris.foran@sympatico.ca,15468402,000000125014089,5,5,,3
361883,08-MAY-12,07-MAY-12,Udale,,en,174.91.53.121,christavanbargen@sympatico.ca,15483490,000000125063204,5,5,none,5
361884,08-MAY-12,06-MAY-12,Youssef,,fr,184.144.185.23,ti-lin@sympatico.ca,15480622,000000125037400,3,,je ne sais pas,4
360267,12-MAY-12,11-MAY-12,Carmen,,en,184.145.59.196,harlor@sympatico.ca,15504255,000000125141466,5,5,There was nothing further that Carmen could have done. She was excellent in every respect. Please make sure she is commended for her work. ,5
360268,12-MAY-12,11-MAY-12,Radhika,,en,184.147.13.211,rdkelly@sympatico.ca,15508691,000000125151255,5,5,,5
360269,12-MAY-12,11-MAY-12,Kim,,en,76.65.5.92,rogjeanlauzon@sympatico.ca,15508987,000000125138788,3,4, improve on her english,4
360270,12-MAY-12,11-MAY-12,Krishnan,,en,184.146.112.235,mcmurrays@sympatico.ca,15507097,000000125139583,3,1,Solved the issue. The problem is still not solved,1
360271,12-MAY-12,11-MAY-12,Wynbert,,en,65.94.114.167,epeers@sympatico.ca,15503307,000000125146606,4,4,,4
360272,12-MAY-12,11-MAY-12,Sarra,,fr,174.88.64.134,s.cote3@sympatico.ca,15509213,000000125135290,3,3,"Bien que cette agente a été très gentille, elle a conclu que mon problème étsit ma carte réseau. J'ai donc appelé un technicien de Future Shop pour venir me réparer tout ça demain. Je suis sans connection internet pour 24 heures. Alors que ce matin, je me deamnde si ce ne serait pas un problèmes de fils mal branchés en arrière, et j'en ai découvert un de ""loose"", et voilà, je retrouve ma connection internet. Elle, elle m'avait demandé si mon modem était bien branché. J'avais vérifié et tout était correct. Mais c'est un autre fil qui était mal branché. ",4
360273,12-MAY-12,11-MAY-12,Nidhal,,fr,174.89.225.57,g_loyer@sympatico.ca,15503731,000000125138552,,1,"Mon problème n'a pas été résolu. Le technicien m'a demandé d'utiliser un fil que je n'avais pas en ma possession. Tout fonctionnait pour le mieux à venir jusqu'à il y a deux ou trois semaines. Pourquoi offrir un service aussi compliqué. Je n'ai même pas pu utiliser ma nouvelle caméra numérique wifi. Je songeais très sérieusement à m'acheter un iPhone chez vous. Mais je pense que je vais y renoncer. Pour la première fois de ma vie, je songe à aller voir un autre fournisseur. Vous compliquez les choses pour rien. C'est mon avis et c'est celui de l'ami qui est venu m'aider. Ce dernier est client chez Videotron où les choses, selon lui, sont beaucoup moins compliquées. Je rappellerai votre technicien dès que je le pourrai. J'espère obtenir satisfaction. On ne peut pas dire que le service est satisfaisant pour l'instant. Je ne blâme pas votre technicien qui a été très correct.

Gilles Loyer",1
360274,12-MAY-12,11-MAY-12,Med Aymen,,fr,64.229.101.126,hussein.abdrabbo@sympatico.ca,15504475,000000125148762,4,4,"Rien de particulier, ça s'est déroulé comme je m'y attendais.",4
360275,12-MAY-12,11-MAY-12,Manindra Velpula,,en,70.29.109.29,cfachnie@sympatico.ca,15502009,000000125146045,4,4,stop it from ever happening again,4
360276,12-MAY-12,11-MAY-12,Emna,,fr,70.26.248.174,michelbourret@sympatico.ca,15507272,000000125135301,5,5,"la technicienne Emna a fait un excellent travail,tres professionnel et avec un sourire dans la voix.
Dorothea Bourret",5
360277,12-MAY-12,11-MAY-12,Pedro,,en,70.24.150.13,michael.semerak@sympatico.ca,15507237,000000125137246,1,1,how about caring for the customer. have had an on going issue for months and still no resolution. asked for cs rep to call me back on my cell as the problem was linked to the phone line and no call back. disgusting. At least you send out a survey.  ,1
360278,12-MAY-12,11-MAY-12,Hana,,fr,70.55.163.107,henri.mallette@sympatico.ca,15504339,000000125138184,4,5,rien de plus,5
360279,12-MAY-12,11-MAY-12,Nejmeddine,,fr,70.55.163.107,henri.mallette@sympatico.ca,15504341,000000125137985,5,5,rien de plus,5
360280,12-MAY-12,11-MAY-12,Melissa,,en,69.158.91.67,hoop8@sympatico.ca,15504423,000000125144604,5,4,  PPL,4
360281,12-MAY-12,11-MAY-12,Yassine,,fr,74.12.231.208,julien.turcotte@sympatico.ca,15505505,000000125153793,3,1,"Le problème que je subissait était causé par le Service de sécurité Internet de Bell. Le pare-feu et la protection anti-fraude bloquaient l'accès Internet via Internet Explorer et Outlook.

J'avais attribué le problème aux modification apportées à mon réseau local mais j'avais redémarré l'ordi après l'installation du logiciel de sécurité.

Malheureusement, je n'ai pas souligné cette installation au technicien, c'est peut-être pour ça qu'il n'a pas pu me dépanner. J'ai regagné l'usage d'Internet en désactivant en désactivant ces 2 protections.",3
360282,12-MAY-12,11-MAY-12,Rowen,,en,65.93.34.150,cbjess@sympatico.ca,15501961,000000125147299,5,5,not a thing it was handled great,5
360283,12-MAY-12,11-MAY-12,Quintin,,en,174.91.132.196,antonbala@sympatico.ca,15501071,000000125135512,1,1,,3
360284,12-MAY-12,11-MAY-12,Darwin,,en,70.30.44.80,cliff.ellen.hearnden@sympatico.ca,15502239,000000125139320,5,5,Nothing,5
360285,12-MAY-12,11-MAY-12,Luis,,en,174.93.40.61,bfteske@sympatico.ca,15501463,000000125152634,5,5,,5
360286,12-MAY-12,11-MAY-12,Miroslav,,fr,174.91.236.171,solange.labelle@sympatico.ca,15509825,000000125140772,5,5,,5
360287,12-MAY-12,11-MAY-12,Med Amine,,fr,70.27.220.153,gilbert.normand1@sympatico.ca,15503933,000000125153307,5,5,,5
360288,12-MAY-12,11-MAY-12,Duncan,,en,74.14.200.240,rv.dejordy@sympatico.ca,15509153,000000125140305,5,4,I can't think of anything. The helper was very patient in a long process. Duncan #260857,5
360289,12-MAY-12,11-MAY-12,Casey,,en,70.49.174.225,abrintoul@sympatico.ca,15500623,000000125139609,5,4,"Casey, from London, ON was most helpful. If everything goes through as we discussed, I will be totally satisfied.  If not, I will be calling again.  ",5
360290,12-MAY-12,11-MAY-12,Yosimar,,en,174.89.163.242,lhootnick@sympatico.ca,15506231,000000125140691,4,4,,3
360291,12-MAY-12,11-MAY-12,Jorge Alberto,,en,174.91.62.117,waranne@sympatico.ca,15510781,000000125136924,4,4,This has nothing to do with the people who helped me.I'm angry with Bell for forcing me to go to Ebilling or pay $2 more each month.It is hard for seniors to keep up with rising costs of all services and sometimes confusing to have to go on the computer for these bills.I am very angry that Bell still charges me $2.70/month for Touch Tone service.In today's world what else is there but Touch Tone?Why should we have to pay extra for it?Seniors on pensions are having a hard time keeping up with the rising costs of services.,3
360292,12-MAY-12,11-MAY-12,Xenia,,en,207.164.79.95,spitfire76@sympatico.ca,15509897,000000125152035,2,1,Better language skills,2
360293,12-MAY-12,11-MAY-12,Firas,,fr,64.228.76.68,henrip@sympatico.ca,15504345,000000125137535,5,5,,4
360294,12-MAY-12,11-MAY-12,Ramzi,,fr,64.229.56.26,pbourassa_7@sympatico.ca,15508163,000000125139185,1,1,Je voulais simplement recevoir non compte sur internet. Je n'ai pas besoin du compte sur papier. L'entretien avec votre employé a été très long et l'opération n'a pas été terminée.,2
360295,12-MAY-12,11-MAY-12,Badreddine,,fr,174.92.203.238,giselebelle@bell.net,15503987,000000125151373,5,5,"MON FILS A DU FAIRE APPEL À BELL POUR FINALISER L'INSTALLATION SELON LES CONSEILS DE MARC.
TOUT S'EST BIEN DÉROULÉ.",5
360296,12-MAY-12,11-MAY-12,Rym,,fr,174.92.203.238,giselebelle@bell.net,15503989,000000125138111,1,1,"AU DÉPART, PARLER POUR QUE JE COMPRENNE.BRUIT ET DES VOIX ALENTOUR. CETTE PERSONNE ÉTAIT IMPATIENTE.J'AI RACCROCHÉ, VOYANT QUE RIEN NE SERAIT RÉGLÉ AVEC CE CONSEILLER.",5
360808,05-MAY-12,28-APR-12,Melvin,,en,70.31.152.148,kclarke9@bell.net,15432377,000000124872855,5,5,Nothing.,5
360809,05-MAY-12,04-MAY-12,Klai,,fr,70.49.76.202,jst-laurent@sympatico.ca,15460350,000000125003967,5,5,,5
360810,05-MAY-12,04-MAY-12,Rowen,,en,70.53.57.231,jaustin26@sympatico.ca,15459596,000000125006402,5,5,Nothing,4
360811,05-MAY-12,01-MAY-12,Kelly,,en,76.67.96.121,odolny@sympatico.ca,15449000,000000124929371,5,5,I think everything possible was done to help me out.,5
360812,05-MAY-12,04-MAY-12,Melvin,,en,67.70.160.30,roger_84@bell.net,15464564,000000125009280,5,5,nothing,4
360813,05-MAY-12,04-MAY-12,Janine,,en,74.14.166.48,irasherk@sympatico.ca,15459298,000000124991264,4,4,,4
360814,05-MAY-12,27-APR-12,Fredelyn,,en,174.95.101.186,kcpurohit@sympatico.ca,15411044,000000124839063,5,5,Good Job...........!,5
360815,05-MAY-12,04-MAY-12,Neha,,en,184.147.199.157,ken.boyle@sympatico.ca,15460644,000000124997494,4,4,,4
360816,06-MAY-12,05-MAY-12,Jorge Alberto,,en,74.14.89.95,lerascanindo@sympatico.ca,15471272,000000125026709,4,4,"none, explanation was clear, i understood and was satified with the help.
Thank you.",5
360817,06-MAY-12,05-MAY-12,Mohammed Zaid,,en,70.51.154.158,roma316@bell.net,15473278,000000125017974,5,5,"everythhing went well, it was difficult for me to hear the agent.",5
360818,06-MAY-12,05-MAY-12,Vijay,,en,174.95.239.220,godzilla1@sympatico.ca,15469828,000000125018224,5,5,For this call had no problems so wouldn't change anything. ,5
360819,06-MAY-12,05-MAY-12,Walid,,fr,174.88.191.174,yvan.terriault@sympatico.ca,15474750,000000125021356,4,4,"Quelques difficultés à se comprendre, il parle trop rapidement. J'ai fait répéter plusieurs fois. Mais tout va bien.
Merci",5
360820,06-MAY-12,05-MAY-12,Kanishka,,en,69.159.6.244,pucherd@sympatico.ca,15472878,000000125013314,4,4,,4
360821,06-MAY-12,05-MAY-12,Rudys,,en,70.26.85.155,tjhughes@bell.net,15474226,000000125013105,3,3,"change my browser from google to explorer being told 

think my problem was with google chrome and I didn't even know it",4
360822,06-MAY-12,05-MAY-12,Kristen,,en,174.91.222.142,daniel.bloomfield@sympatico.ca,15468686,000000125020328,1,1,"According to the Bell website, I could upgrade free to the Wireless home Networking Modem if I was already a Bell Customer. On the phone they told me that I could not, and that I would have to pay $49. I've been a Bell/Sympatico customer for 13 years and they could not explain why I could not upgrade free of charge, as advertised on your website. The service reps were polite, but the policy is beyond frustrating - and it's false advertising. Right now, I think I'll switch to Videotron. From what I here it is less frustrating.",2
360823,06-MAY-12,05-MAY-12,Med nejib,,fr,184.145.179.227,seangel12@sympatico.ca,15473606,000000125026066,5,5,"Rien d'autre.  Mon cas a été résolu.
Un gros merci......",5
360824,06-MAY-12,05-MAY-12,Crystal,,en,70.54.11.144,andrew.shinn@sympatico.ca,15467598,000000125014118,5,5,nothing the entire experience was stress free and my concerns were addressed.,5
360825,06-MAY-12,05-MAY-12,Edwin,,en,174.94.47.56,connie.vella@sympatico.ca,15468552,000000125015051,5,5,,4
360826,06-MAY-12,05-MAY-12,Udale,,en,184.147.181.189,robert.kimsto@sympatico.ca,15473218,000000125022506,5,5,,5
360827,06-MAY-12,05-MAY-12,Mehdi,,fr,76.64.111.119,miberja@bell.net,15472068,000000125023317,5,5,"Je ne trouve rien à amiliorer pour le moment, je suis très satisfait du seervice qu j'ai reçu.",5
360828,06-MAY-12,05-MAY-12,Salvador,,en,64.231.86.174,c__bianchi82@sympatico.ca,15468156,000000125013133,5,5,,5
360829,06-MAY-12,05-MAY-12,Helmi,,fr,174.93.228.113,suzette.cote@sympatico.ca,15474012,000000125014314,4,4,Avons eu problèmes avec notre ligne téléphonique depuis environ 2 à 3 mois. Le problème semble réglé depuis deux semaines après + visites de vos techniciens.Cette semaine erreur sur la facturation espérant que ce soit résolu à long terme tout ces désagréments.   ,3
360830,06-MAY-12,05-MAY-12,Awatef,,fr,76.67.179.174,sophie.sigouin@sympatico.ca,15473824,000000125021813,4,,"L'intervenante a bien répondue, polie, efficace. Par contre, C'est mon troisième appel pour faire respecter des ententes avec Bell (de 30 à 45 minutes chaque fois). Donc, je ne suis pas sûr que mon problème est réglé puisque toujours à recommencer. C'est le respect et suivi des ententes qui sont navrant chez vous. J'espère que cette fois, c'est la bonne!",
360831,06-MAY-12,05-MAY-12,Leni,,en,70.49.0.147,foofie@bell.net,15469530,000000125017530,5,5,nothing,5
360832,06-MAY-12,05-MAY-12,Leslie,,en,184.146.148.197,jencros@sympatico.ca,15470488,000000125016517,5,5,"Leslie was great, she knew exactly what to do to help me, she couldn't have done anything better.

HOWEVER ... I had called 3 times earlier this week (one for over an hour on the phone)on a matter and got nowhere with 3 other Bell reps.  I was told the problem would get resolved, and I'd have a call within 24 hrs about it.  No one called all week. Also, one person gave me a reference #, when I called and gave the #, the Bell rep said there were NO NOTES ON FILE.  I find with Bell it's hit or miss.  It seems to be one extreme to the other.  You might get lucky and reach a person like Leslie who really knows what she's doing, but unfortunately most of the time that's not the case.  You seem to have people that just say what the customer wants to hear, or say whatever is needed to get the customer off the line.  I have to say I've had many frustrating calls recently, and was very relieved to finally get Leslie to resolve all of the problems.  

Also, your website advises people to ask for a supervisor as a second step.  I have done that in the past, and encountered resistance, very hard to get through to a supervisor. 
 
Thank you for giving me the opportunity to impart this information, I hope it is read, and taken into consideration for hiring and trainig purposes.
Thank you.",3
360833,06-MAY-12,05-MAY-12,Saifeddine,,fr,74.15.143.152,k.leveille@sympatico.ca,15470852,000000125019177,5,5,,5
360834,06-MAY-12,05-MAY-12,Deoborah,,en,76.70.48.109,bill.libiec@sympatico.ca,15467948,000000125022562,5,5,Nothing.  All was very good.,5
360835,06-MAY-12,05-MAY-12,Walid,,fr,70.51.4.46,mj.st-hilaire@sympatico.ca,15472188,000000125024041,2,,pour ma part je crois qu'il y avait un manque d'experience mais il a qund meme essaye.,3
360836,07-MAY-12,05-MAY-12,Imen,,fr,76.71.212.73,francemartel25@bell.net,15469552,000000125027401,1,1,Que le service soit en français et que la conseillère prenne le temps de résoudre le problème. Insatisfaite du service.,2
360837,07-MAY-12,04-MAY-12,Obe,,en,70.52.169.157,iris.stewart@sympatico.ca,15459306,000000124997098,1,1,Put me in touch with a represntativewho new what i was talking about,2
360838,07-MAY-12,06-MAY-12,Brenda,,en,174.89.22.25,pulmark2@sympatico.ca,15479516,000000125038172,4,4,Hard to understand the first person I talked to. Much easier with the second,5
360839,07-MAY-12,06-MAY-12,Shri Hari,,en,174.92.138.160,ufn@sympatico.ca,15480742,000000125030619,5,5,All was great.,5
361353,07-MAY-12,04-MAY-12,Khouloud,,fr,70.50.165.212,katyroy@sympatico.ca,15460586,000000124990782,5,4,Ren,4
361354,07-MAY-12,06-MAY-12,Hector,,en,65.94.123.112,trotierg@sympatico.ca,15480726,000000125030950,5,5,OK,5
361355,07-MAY-12,04-MAY-12,Lise,,fr,70.50.144.86,pgirard006@sympatico.ca,15463686,000000124992270,5,5,J'aurais aimé pouvoir discuter également de mon service de télévision mais le conseillé ne pouvais traiter cette demande alors j'ai due téléphoner à nouveau pour parler à un représentant du service de télévision,4
361356,07-MAY-12,06-MAY-12,Bernard,,en,70.49.179.3,wonder.women61@bell.net,15480964,000000125033255,5,5,,5
361357,07-MAY-12,06-MAY-12,Cesar,,en,76.64.196.160,w.crompton@sympatico.ca,15480852,000000125036619,3,,"when one has a  repeat trouble that has been happened for the past 5 weeks,
their should be a 1-800 number to call a
test board in Hamilton or Ottawa so we don't have to call off-shore and waste a
lot of time.
of time going over the same problem",3
361358,07-MAY-12,06-MAY-12,Marc-Andre,,en,69.157.123.122,tessa_bramcity@sympatico.ca,15480566,000000125037248,4,4,"NOTHING, YOUR CUSTOMER CARE PEOPLE HELPED ME SOLVE MY ISSUES.",5
361359,07-MAY-12,06-MAY-12,Samia,,fr,69.159.155.251,groseberry@bell.net,15477086,000000125033540,4,3,Je sais pas si c'est les téléphones qui sont ainsi mais à chaque fois que je communique avec un service de chez vous j'ai très souvent de la dificulté à comprendre le nom de mon interlocuteur et assez souvent la conversation au complet.....à tel point que je vous affirme avec la plus grande honêteté que je repond à votre sondage quasi par politesse....,4
361360,07-MAY-12,06-MAY-12,Shaun,,en,108.28.51.221,zhumei.zhou007@sympatico.ca,15481066,000000125030391,5,5,,5
361361,07-MAY-12,06-MAY-12,Jill,,en,108.28.51.221,zhumei.zhou007@sympatico.ca,15481068,000000125031666,5,5,,5
361362,08-MAY-12,07-MAY-12,Andrea,,en,74.12.91.235,merjean.kluwak@sympatico.ca,15489670,000000125058936,4,5,can't think of anything!,5
361363,08-MAY-12,07-MAY-12,Naveed,,en,184.146.72.182,markahad@sympatico.ca,15489338,000000125052572,3,1,"I tried to get help with sending a scanned
document and the status bar moved extremely slow until it grounded to a total stop! That issue is not resolved.
Any suggestions? Help!",3
361364,08-MAY-12,07-MAY-12,Patrick,,fr,70.55.116.103,celinecarpentier@sympatico.ca,15483348,000000125047182,5,5,"Patrick a été d'une patience extraordinaire. je vous souhaite tous des Patrick
Avec beaucoup de reconnaissance
Céline",5
361365,08-MAY-12,07-MAY-12,Bochra,,fr,70.52.56.108,michel.co@sympatico.ca,15489800,000000125045050,5,5,Bochra m'a donné un excellent service.,4
361366,08-MAY-12,07-MAY-12,Hugo,,en,174.93.10.126,bandgbrooks@sympatico.ca,15482330,000000125050567,5,5,get rid of the automated call tape and go directly to a human ,5
361367,08-MAY-12,07-MAY-12,Aymen,,fr,174.92.229.177,phaneuf.s@sympatico.ca,15490996,000000125061717,4,5,C'est trop long avant de pouvoir parler à quelqu'un.,4
361368,08-MAY-12,07-MAY-12,Patricia,,en,184.144.45.17,maite@sympatico.ca,15489058,000000125053281,5,5,///,4
361369,08-MAY-12,07-MAY-12,Nidhal,,fr,76.68.146.143,alaindeslauriers1@sympatico.ca,15481690,000000125048765,5,5,,5
361370,08-MAY-12,07-MAY-12,Zulfiquar,,en,70.48.163.167,elevatorcat@sympatico.ca,15484924,000000125053821,5,5,Nothing. Your Customer Care Rep was very patient and helpful.,5
361371,08-MAY-12,07-MAY-12,Murali,,en,64.228.212.141,ggrandy@sympatico.ca,15485778,000000125064025,5,5,Faster response time,
361372,08-MAY-12,07-MAY-12,Megan,,en,70.55.8.3,iclipsmove@sympatico.ca,15486488,000000125049770,5,4,,4
361373,08-MAY-12,04-MAY-12,Marc-Andre,,fr,70.29.197.13,dmartineau000@sympatico.ca,15457464,000000124999845,5,5,Rien,5
361374,08-MAY-12,07-MAY-12,Balaji,,en,184.147.33.65,eberlyb@sympatico.ca,15484830,000000125052434,5,5,,5
361375,08-MAY-12,07-MAY-12,Melvin,,en,50.101.67.125,baydog@sympatico.ca,15482384,000000125058009,,2,"not sure, going to see if computer problem not bell and will let you know",3
361376,08-MAY-12,07-MAY-12,Srinivas,,en,142.46.6.30,im.mitchell@sympatico.ca,15486510,000000125041310,3,3,"Better training for CRs
Call was a simple request and took over an hour to complete.  I was constantly put on hold for long periods of time.
Supposedly because the CR had to ask someone for help.",4
361377,08-MAY-12,07-MAY-12,Med Anouar,,fr,67.68.144.56,mario.lac@sympatico.ca,15489284,000000125050888,2,1,"Depuis plusieurs mois, lorsque je transmets un courriel à d'autres personnes, ce n'est pas mon nom qui apparait comme étant l'envoyeur du courriel, alors je m'attendais que Bell puisse régler ce problème, mais ce ne fut pas le cas.",3
361378,08-MAY-12,07-MAY-12,Ines,,fr,64.228.77.152,msteffen@sympatico.ca,15490212,000000125051536,1,4,"i press english and i still get a french speaker because i live in area code 418.
letter asks to return my modem with with shipping labels... bell tech. already took modem with him. if problem, letter says to call a number.  i call number and get transferred several times.  number should have been for the specific internet dept.  not just a general number.  15 minutes latter issue is resolved - way too long.  i often wonder why i stay with bell .  give a credit on my bill because i got poor service: 418 -834-1881 martin steffen",1
361379,08-MAY-12,07-MAY-12,Joan,,en,70.29.76.193,bob.bourdeau@sympatico.ca,15482718,000000125049890,4,3,don't overcharge me to startwith Its hard to understand why I can't get the best offering for my 3 services right off the bat without me calling and complaning. I have been with bell all my life and with sat tv since the early 90s where is the problem? I expect more from the most major player!! ,3
361380,08-MAY-12,07-MAY-12,Jose,,en,70.54.62.31,jimirene@sympatico.ca,15487208,000000125041573,5,4,,4
361381,08-MAY-12,07-MAY-12,Hassen,,fr,70.30.211.149,mggicg@sympatico.ca,15489718,000000125062156,4,4,N/A,5
361382,08-MAY-12,07-MAY-12,Josh,,en,70.31.188.38,j.lamb@bell.net,15486596,000000125064172,5,5,Improved your TELEPHONE connection.,5
361383,08-MAY-12,07-MAY-12,Annie,,fr,184.148.222.191,marcelmorelauto@bell.net,15489176,000000125052446,5,5,,5
361384,08-MAY-12,06-MAY-12,Aqeel,,en,66.46.175.146,dan.massicotte@sympatico.ca,15476150,000000125035996,2,2,My job is to fix computer problems so I am an experienced tech. The 2 techs from Bell kept saying the problem was with my network card which I know it is not. They had me on the phone for a total of several hours and the problem is still not resolved. I cannot connect to the internet. I am still receiving an 678 errow which says remote computer won't respond. The techs say there is no problem at your end but it might be our modem since it is old. The tech sent a new modem but it will take several days to receive.  ,3
361385,08-MAY-12,01-MAY-12,Mohamed Bilel,,fr,76.67.161.201,fredricks@sympatico.ca,15445452,000000124929809,4,2,Je trouve abhérant que Bell me force à recourir à la facture électronique en me forçant à payer 2$ inutilement le tout pour économiser le prix d'un timbre,1
361386,08-MAY-12,07-MAY-12,Hamdi,,fr,184.145.251.31,mcinq@bell.net,15489542,000000125050822,5,5,"améliorer? la perfection? tout est dit, il n'y a rien à améliorer.",5
361885,08-MAY-12,06-MAY-12,Anis,,fr,184.144.185.23,ti-lin@sympatico.ca,15480624,000000125038593,3,,,4
361886,08-MAY-12,06-MAY-12,Achref,,fr,184.144.185.23,ti-lin@sympatico.ca,15480626,000000125036951,4,2,,4
361887,08-MAY-12,07-MAY-12,Klai,,fr,76.71.194.34,dianebolduc_7@sympatico.ca,15484432,000000125045278,4,4,"J'ai cru comprendre que Bell demande à ses opérateurs de résoudre leurs problèmes dans un temps inférieur à 10 minutes. Je peux bien sûr voir là ce qui paraît être une préoccupation de Bell pour ce qui est de s'assurer de l'efficacité de son service envers ses clients. Cependant, vous pouvez me croire que ces derniers ne sont guère plus avancés lorsque leur problème n'est pas encore résolu, mais que leur opérateur réussit pourtant à leur faire très bien sentir qu'il n'a plus d'autre idée en tête que de passer à un autre appel, quand il n'interrompt pas carrément la conversation sous prétexte que le délai de 10 minutes est dépassé.

Comprenez bien que tout ce que je viens de mentionner ne s'applique pas nécessairement à l'opérateur qui m'a répondu le 7 mai, soit hier, et dont je garde en fait une impression générale largement positive, mais représente plutôt un constat que l'on semble pouvoir dresser de tous les opérateurs de Bell, et qui mériterait donc de se voir plutôt adressé à la compagnie Bell elle-même, et plus précisément aux politiques qu'elle emploie en croyant ainsi faire preuve d'efficacité et de professionnalisme.

Je souhaiterais donc simplement préciser qu'en autant que je suis concerné, ce n'est pas exactement en me faisant sentir coupable d'oser demander de l'aide que je me sens traité d'une façon efficace et professionnelle. 

Si ces deux mots ont donc réellement de l'importance à vos yeux, je vous laisserai donc tirer à ce sujet les conclusions qui semblent en fait s'imposer d'elles-mêmes.

Sincèrement,

Charles-Olivier Tremblay",3
361888,08-MAY-12,07-MAY-12,Julio,,en,65.95.247.74,nelhyland@bell.net,15490334,000000125061989,5,5,you did  wounderful,5
361889,08-MAY-12,05-MAY-12,Ricardo,,en,76.69.114.210,skyranch33@sympatico.ca,15473762,000000125026349,5,5,,4
361890,08-MAY-12,04-MAY-12,William,,fr,67.68.71.19,genloulou@bell.net,15458434,000000125011478,5,2,"aucune idée.  Cependant ce n`est pas la faute de WILLIAM qui a été d`une gentillesse et d`une patience extraordinaires.  ....mais j`ai toujours de la difficulté avec mon Internet qui ne semble pas vouloir fonctionner comme il devrait.  Souvent, lorsque j`ouvre mon ordi et que je veux me connecter à Internet, le réseau me répond:  INTERNET NE RÉPOND PAS; et là ...je suis obligée de recommencer...et de plus ce que je ne comprend pas c`est que mon SERVICE INTERNET est très lent. -  Donc, si ca ne se replace pas, je devrai encore communiquer avec BELL et je ne trouve pas cela très drôle.  Laissez-moi vous dire que le service est moins BON qu`auparavant. -",3
361891,08-MAY-12,07-MAY-12,Med amir,,en,174.92.139.109,madjoe@sympatico.ca,15489010,000000125045475,5,5,Everything was great and the rep knew his stuff.,5
361892,08-MAY-12,07-MAY-12,Zulfiquar,,en,74.14.88.217,Jo_Da@bell.net,15481276,000000125060417,3,2,not such along process to get to a human & this issue is ongoing & the result is always the same & i'm tired of it. reception is lousy & no one seems to be fixing it.,3
361893,08-MAY-12,07-MAY-12,Eric,,en,70.54.62.230,gseverin@sympatico.ca,15486006,000000125057640,4,4,,3
361894,08-MAY-12,18-APR-12,Carrie,,en,70.51.171.173,ambrose.chiu@sympatico.ca,15323000,000000124646640,1,,"I have this internet change of term since last June 2011, still do'est know if this is resoled, because the comfirmation email of term & condition has never sent to me even promise every time, all I recived is a comfirmation # with no detail, and the month charge is not updated, I been holding back the over charge of month rate until it is corrected, last agreement confimed with your represtive was December, 2011, but no change since after 5 month of useless time on the phone which last a min of 20 minute to 40 minute each time with people @ oversea center and they have no say on any matter.",
361895,08-MAY-12,07-MAY-12,Mariame,,fr,174.88.63.245,Julie.Pelletier6@sympatico.ca,15481280,000000125058160,,,"Le service au téléphone est plutôt ""correct"", toutefois, ce qui est convenu n'est jamais fait. Donc, il faut toujours rappeler plusieurs fois.  Aussi quand on nous transfert de service on doit recommencer notre histoire, et ce parfois à plusieurs reprises.",3
361896,08-MAY-12,07-MAY-12,Ibtissem,,fr,70.31.246.33,mcecile.louise@sympatico.ca,15489534,000000125057569,5,5,,5
361897,08-MAY-12,07-MAY-12,Moses,,en,174.91.30.119,deremo.home@sympatico.ca,15484340,000000125060964,1,1,keep it in Canada,1
361898,08-MAY-12,07-MAY-12,Janice,,en,206.172.78.82,bcbup@sympatico.ca,15482398,000000125056066,5,5,Notify customers that they can phone once per year to review there bill to get better deals on you products,5
361899,08-MAY-12,07-MAY-12,Leni,,en,74.14.67.29,r.g.brent@bell.net,15491272,000000125061766,5,4,,5
361900,09-MAY-12,07-MAY-12,Gerry,,en,174.92.13.59,bmac@sympatico.ca,15482706,000000125050733,4,4,,5
361901,09-MAY-12,07-MAY-12,Moises,,en,74.15.62.178,dougmackechnie@sympatico.ca,15484674,000000125059900,5,4,,5
361902,09-MAY-12,07-MAY-12,Mohamed,,fr,70.26.236.252,pagic@sympatico.ca,15490688,000000125044778,4,4,,4
361903,09-MAY-12,07-MAY-12,Nedra,,fr,76.69.108.241,makagil.lanthier@sympatico.ca,15489066,000000125040059,4,4,"1-M'offrir la possibilité d'augmenter automatiquement ma capacité de téléchargement par bloc de 5$ (25 Go) selon les besoins de la période en cours, sans être obligé d'intervenir à chaque période. Normalement, nous utilisons moins de 5 Go par période et je préférerais cette façon de faire à celle en cours soit de 2,50$ par Go supplémentaire.
2- Je me demande pourquoi, lorsque nous atteignons votre site sur internet, c'est toujours le site en anglais (Ontario) même si nous indiquons que notre province d'origine est le Québec.

Merci pour votre service",4
361904,09-MAY-12,06-MAY-12,Mohamed,,fr,76.65.159.196,sylvie.tardifL@sympatico.ca,15480470,000000125037603,5,4,"Dans un monde ideal, que votre technicien ait pu me reinitialiser Windows XP...Je comprends que cela demanderait des ententes corporatives legales particulieres...",5
361905,09-MAY-12,04-MAY-12,Himanshu,,en,70.51.112.39,p_cullen@sympatico.ca,15463360,000000125001531,4,1,,3
361906,09-MAY-12,04-MAY-12,Anne,,en,70.29.28.181,tern@sympatico.ca,15465994,000000125007250,5,5,nothing.  I had a simple problem and she handled it quickly.,4
361907,09-MAY-12,05-JAN-12,Aymen,,fr,41.228.210.201,dominique_thibodeau@bell.net,14492606,000000122363435,1,3,,3
361908,09-MAY-12,30-APR-12,Mahmoud,,fr,70.53.142.218,aurel10@sympatico.ca,15439984,000000124905237,5,5,,5
361909,06-MAY-12,05-MAY-12,Mary,,en,70.49.50.133,dghope@sympatico.ca,15468898,000000125017184,3,3,,4
361910,09-MAY-12,07-MAY-12,Mahmoud,,fr,174.94.88.14,pelliccia@sympatico.ca,15490910,000000125054783,4,4,C'est trop long avant de pouvoir parler à un technicien.,5
361911,09-MAY-12,04-MAY-12,Henry,,en,65.92.207.157,scottdee@sympatico.ca,15465084,000000124992349,5,5,,5
361912,09-MAY-12,07-MAY-12,Moses,,en,65.92.77.135,nicoletessier@sympatico.ca,15490406,000000125045913,5,4,nothing,4
360297,12-MAY-12,11-MAY-12,Steven Knox,,fr,184.145.169.238,lgirard002@sympatico.ca,15506219,000000125149733,5,5,Tout était parfait,5
360298,12-MAY-12,11-MAY-12,Juan,,en,65.95.110.179,gwalther@sympatico.ca,15504189,000000125142891,4,4,,4
360299,12-MAY-12,11-MAY-12,Ali,,en,76.71.55.238,nctaylor2@sympatico.ca,15507663,000000125143316,3,3,not have these mistakes in the first place,4
360300,12-MAY-12,11-MAY-12,Kevin,,en,70.48.74.246,kjobrien@sympatico.ca,15505873,000000125136084,5,5,NOTHING,4
360301,12-MAY-12,02-MAY-12,Casey,,en,64.229.153.214,isamak@bell.net,15452857,000000124944987,3,3,"when Bell upgraded a client's internet service to a faster speed, Bell needs to ensure the actual line and physical filter and hubs have also been modified to the faster speed.  I've problems for more than a month in connecting to the faster service!!",3
360302,12-MAY-12,11-MAY-12,Gerry,,en,65.92.199.213,shinzzz@sympatico.ca,15509661,000000125146366,1,1,"If someone doesn't contact me directly within the next few dayS I will cancell  BELL Internet  !!!!
After 11 years I never been treated so poorly 
Kelvin Schinzel ",1
360303,12-MAY-12,11-MAY-12,Mary,,en,174.92.68.161,cgreco4@sympatico.ca,15502017,000000125147139,3,3,"My issue was resolved to a certain extent on this call.  I had called 2 other times and was given the wrong information.  When I changed from monthly billing and payment to preauthorized payment.  I was assured that the first preauthorized payment would be for the April billing. I checked twice with Bell and was assured both times that the payment would be for April. After checking at my bank on Friday, it was evident that the April payment had not come out of my bank account.  When I spoke to Bell yesterday about this dilemma, I was not really assured that I would not have a late payment charge.  It seems that not everyone at Bell knows what it going on.  If I had not been assured that the April payment would come out of my account before the end of the month, I would have paid the bill promptly before the due date.  Make sure that your workers know what is going on.",3
360304,12-MAY-12,11-MAY-12,Earl,,en,69.158.177.111,bohdan.kinczyk@sympatico.ca,15501584,000000125142124,3,1,"increase the speed of my internet connection--I do notice a difference in speed compared to what I had before.

Also don't put me on hold.  I hate that.",2
360305,12-MAY-12,11-MAY-12,Jason,,en,184.144.107.12,b.hopingkong@sympatico.ca,15501237,000000125135385,5,5,Could have been given the option to pick up the necessary part at a Bell Canada store.,5
360306,12-MAY-12,11-MAY-12,Katherine,,en,184.146.71.244,pdelsordo@sympatico.ca,15508189,000000125146182,4,4,,4
360307,13-MAY-12,12-MAY-12,Hussain,,en,65.95.205.197,fordjohn@sympatico.ca,15513353,000000125158223,4,4,Reduce the time spent waiting on hold while the Bell rep makes the arrangements for my home visit.,3
360308,13-MAY-12,12-MAY-12,Habil,,en,184.144.21.190,scottydog1@sympatico.ca,15517723,000000125158285,5,5,"Was told issue will be resolved in 24 to 48 hours,it took 6 days",5
360309,13-MAY-12,11-MAY-12,Catherine,,en,76.70.104.137,cephasc@bell.net,15502003,000000125153536,5,5,you are excellent,5
360310,13-MAY-12,12-MAY-12,Merly,,en,70.50.96.162,lsvpbgp@sympatico.ca,15515467,000000125155882,4,4,"You could of informed me what needed be done and I could of probably performed necessary actions to resolve the issue.
",5
360311,13-MAY-12,12-MAY-12,Wissem,,fr,174.93.127.232,jtassoni@sympatico.ca,15514765,000000125163993,4,4,m'expliquer ce qui était la cause du problème et ce qu'on a fait exactement pour le régler.,4
360312,13-MAY-12,12-MAY-12,Temsu,,en,70.49.21.31,godegaard@sympatico.ca,15513715,000000125161596,5,5,NONE,4
360313,13-MAY-12,12-MAY-12,Juan,,en,184.145.5.106,barryquest@sympatico.ca,15511787,000000125161462,5,5,Your tech guy John was most competent and helpful.,5
360314,13-MAY-12,06-MAY-12,Kaouther,,fr,184.148.224.86,gilles.laperriere@sympatico.ca,15476986,000000125034641,5,5,Continuez votre excellent service.,5
360315,13-MAY-12,11-MAY-12,Cristian,,en,70.48.48.248,m.hanratty@sympatico.ca,15506563,000000125137433,5,5,,5
360316,13-MAY-12,12-MAY-12,Rajni,,en,70.52.179.69,boyle5@sympatico.ca,15512023,000000125162199,5,4,,4
360317,13-MAY-12,12-MAY-12,Temsu,,en,184.147.120.42,gary.plummer@sympatico.ca,15513533,000000125161006,4,4,,3
360318,13-MAY-12,12-MAY-12,Maria,,en,184.147.120.109,bob.mccleery@sympatico.ca,15511995,000000125165831,1,1,"have a Canadian call center instead of one in India, with people tha can speak the Canadian language!",1
360319,13-MAY-12,12-MAY-12,Eddy,,en,70.31.159.8,abdul.wahid27@sympatico.ca,15511281,000000125167383,5,5,i think you have done very well,5
360320,13-MAY-12,12-MAY-12,Mohamed Nidhal,,fr,76.69.108.153,madame.v@sympatico.ca,15515567,000000125155949,4,4,Je suis simplement un peu déçue que Bell engage des gens en Algérie pour leur service à la clientèle quand nous avons ici au Quebec des Gens aussi compétents pour donner ce service.  Et je me demande enfin pourquoi une telle phylosophie d'affaire de la part de Bell.,4
360321,13-MAY-12,12-MAY-12,Paul,,en,70.54.20.28,kenkiv@sympatico.ca,15514963,000000125156506,5,5,Can't think of anything,5
360322,13-MAY-12,12-MAY-12,Oscar,,en,76.71.36.208,wc.sylvester@sympatico.ca,15518693,000000125156275,5,5,Nothing to recommend better service. Kudos to the Tech who helped me. He was pleasant and patient.,5
360323,13-MAY-12,12-MAY-12,Brenda,,en,174.93.122.130,danouellette_45@bell.net,15512723,000000125163312,5,5,,5
360324,13-MAY-12,12-MAY-12,Lohith,,en,184.147.131.206,jeff.rowe@sympatico.ca,15514379,000000125163832,4,2,,4
360325,13-MAY-12,12-MAY-12,Pierre,,en,70.53.57.223,dianemichell@sympatico.ca,15512895,000000125156728,5,5,,5
360326,13-MAY-12,12-MAY-12,Manel,,fr,184.145.150.75,joanne.robitaille@sympatico.ca,15514551,000000125155495,4,5,,4
360327,13-MAY-12,12-MAY-12,David,,en,76.68.45.250,jimtheomiller@bell.net,15514483,000000125157244,5,5,,4
360328,13-MAY-12,12-MAY-12,Mansouri,,en,64.231.162.157,toms.cafe@sympatico.ca,15518435,000000125159268,5,5,Nothing. M.Mansouri was very efficient and polite. He solved  completly my problems. ,5
360329,13-MAY-12,11-MAY-12,Djouaihia,,fr,184.144.186.219,ve2tpj@bell.net,15510651,000000125147548,5,4,,5
360330,13-MAY-12,11-MAY-12,Suraj,,en,184.145.51.207,brodrigoe@sympatico.ca,15501693,000000125136295,5,5,,5
360331,13-MAY-12,12-MAY-12,Carolina,,en,184.147.132.251,phyxit@sympatico.ca,15516863,000000125164732,3,3,Not wait on hold so long,4
360332,13-MAY-12,12-MAY-12,Walid,,fr,76.67.189.41,morindanis@bell.net,15516245,000000125162262,4,3,,4
360333,13-MAY-12,12-MAY-12,Chuck,,en,65.94.91.162,dcsimpson@sympatico.ca,15512785,000000125160975,3,1,Speak slowly and clearly and wait until customer has stated problem before trying to give solution still waiting for a serviceman to get here,3
360334,13-MAY-12,12-MAY-12,Andrea,,en,174.94.24.163,rgast@sympatico.ca,15517229,000000125165501,5,5,I was very pleased and happy with the assistance I received in connecting the new modem.  I have nothing that could be improved.,5
360335,13-MAY-12,12-MAY-12,Dharyll,,en,174.91.94.189,4mjl@sympatico.ca,15511101,000000125156759,5,4,,4
360336,13-MAY-12,12-MAY-12,Melvin,,en,69.156.116.240,dorannyoung9@sympatico.ca,15512993,000000125168673,5,5,,5
360840,07-MAY-12,04-MAY-12,Joe,,en,174.91.82.168,shirlcartier@sympatico.ca,15465316,000000125011614,1,2,Had 6 technicians at my house for (PHONE & INTERNET) both out of service since April 25/12 to May 7/12. Phone service resolved only on May 4/12 and internet resolved on May 7/12.Absolutely unexceptable.Better experienced technicians would be a priority. ,2
360841,07-MAY-12,06-MAY-12,Houda,,fr,70.30.45.3,clegault_9@sympatico.ca,15476018,000000125031717,4,4,,5
360842,07-MAY-12,06-MAY-12,Mohamed Hedi,,fr,67.68.117.250,denisjade@sympatico.ca,15476320,000000125038808,5,5,tout a été parfait. J'ai eu un accueil très chaleureux.,4
360843,07-MAY-12,04-MAY-12,Ibtissem,,fr,70.55.119.244,dcbouc@sympatico.ca,15457156,000000124995641,1,1,"Me renseigner sur les nouveaux forfaits puisque même si j'augmente le nombre de g, je ne peux emmagasiner ce que je veux, puisque la vitesse n'y est pas. Pour le journal du samedi,après 75min de sauvegarde, je n'avais que 74% du  contenu.J'ai dû abandonner la tâche. ",2
360844,07-MAY-12,05-MAY-12,Brenda,,en,74.12.17.146,joeskam@bell.net,15470666,000000125026932,1,1,Helping me FIX my problem!!,3
360845,07-MAY-12,06-MAY-12,Radhika,,en,64.229.121.114,f.villanueva@sympatico.ca,15476672,000000125037632,5,5,,5
360846,07-MAY-12,01-MAY-12,Saifeddine,,fr,67.68.109.182,rejeanfleury@sympatico.ca,15449740,000000124927425,3,4,Vous avez remplacé le modem merci,4
360847,07-MAY-12,06-MAY-12,Kay,,en,70.29.47.57,lorraine.watson@sympatico.ca,15478354,000000125030873,4,4,Still wish you would allow people calling from Canada to talk to reps in Canada. It would be much less difficult to understand the people to whom you are speaking.,4
360848,08-MAY-12,07-MAY-12,Luis,,en,70.53.84.229,jklp4@sympatico.ca,15487252,000000125046902,5,5,,5
360849,08-MAY-12,07-MAY-12,Walid,,fr,174.89.165.101,ldrolet@sympatico.ca,15488408,000000125055724,1,1,"Posez les bonnes questions: Avez vous d'autre équipement relié au modem ? Au lieu de me confirmer que meme si je n'ai aucune activité sur internet les voyants ctm et enet peuvent clignotés rapidement! et c'est normal!!!!!
",2
360850,08-MAY-12,07-MAY-12,Ivette,,en,74.12.91.235,merjean.kluwak@sympatico.ca,15489672,000000125056868,4,3,"Nothing...from her end rep was helpful. I was unaware, however, (desktop with many cords) a DSL wire was disconnected. Called back and was told where it belonged. Problem resolved.",5
360851,08-MAY-12,07-MAY-12,Oscar Ernesto,,en,174.94.58.62,kitchener54@bell.net,15488108,000000125056865,5,5,?,5
360852,08-MAY-12,07-MAY-12,Alejandro,,en,70.53.43.25,gillian.jagasia@sympatico.ca,15485814,000000125053231,2,1,Let am still waiting for someone to call and give me some help with the. Problem ,
360853,08-MAY-12,07-MAY-12,Mohamed Amine,,fr,76.65.88.240,genevieve_forget@sympatico.ca,15485682,000000125059948,1,1,Écouter notre demande et régler notre problème plutôt que de nous faire perdre notre temps et nous transférer sans cesse aux mauvaises personnes.,1
360854,08-MAY-12,07-MAY-12,Andrew,,en,74.15.244.150,epatkau@bell.net,15485022,000000125044251,4,4,,4
360855,08-MAY-12,07-MAY-12,Greg,,en,174.95.255.186,csdea@bell.net,15483852,000000125057977,5,5,nothing this guy was a great help at least I found out what was going on with my bill.it was thr banks mistake it went to the wrong bell acc.,5
360856,08-MAY-12,07-MAY-12,Nabil,,fr,38.108.79.34,lescorbeil@sympatico.ca,15488514,000000125060108,5,5,,5
360857,08-MAY-12,07-MAY-12,Abbey,,en,184.144.45.17,maite@sympatico.ca,15489056,000000125052791,1,1,Provide a helper who knew what he was talking about.,1
360858,08-MAY-12,07-MAY-12,Christine,,en,184.147.225.100,grcolby@sympatico.ca,15485964,000000125048737,4,2,Provided the service I wanted,3
360859,08-MAY-12,07-MAY-12,Nejmeddine,,fr,70.51.176.26,maurice.levy@sympatico.ca,15489460,000000125043665,3,,CEUX SONT LES DIFFERENTES EXPERIENCES SUCCESSIVES QUI COMPTES   TROS FREQUENTES A MON AVIS  JE ME DEMANDE POURQUOI.PEUTETRE PAR MANQUE DE  CONSISTANCE OU DE CONSTANCE DANS LE TEMPS.CECI EST TRES ENNUIYEUX ET DIFFICILE A ACCEPTER DONC DEVRAIT A MON AVIS ETRE SENSIBLEMENT AMELIORE.MERCI,
360860,08-MAY-12,07-MAY-12,Padmanaban,,en,206.47.78.150,mich7@bell.net,15489768,000000125040212,3,2,I still have no Internet. Apparently my power cable is defective and he is sending me a new one. It will take two to three days to get it. So in the mean time I have to use my blackberry to check my email (like the one you just  sent me) and go on the Internet. I think there should be a quicker way to restore my service. And if that was not the problem then I have too wait two to three days again. ,4
360861,08-MAY-12,07-MAY-12,Roxanne,,en,65.95.198.209,kvanrooyen@sympatico.ca,15488226,000000125043270,5,5,Have an English speaking person answer the phone... I do not like automated voices!!,
360862,08-MAY-12,07-MAY-12,Abul Karam,,en,174.91.45.91,doug.harvey@bell.net,15484650,000000125051520,5,5,,5
360863,08-MAY-12,07-MAY-12,Nayeem,,en,64.231.5.25,jpmcl@sympatico.ca,15487624,000000125055422,4,5,,5
360864,08-MAY-12,07-MAY-12,Kelly,,en,69.156.88.49,evak7@sympatico.ca,15485080,000000125041328,5,4,,4
360865,08-MAY-12,07-MAY-12,Badreddine,,fr,74.15.156.3,jaricard@sympatico.ca,15486812,000000125061649,3,4,Si les informations avaient été plus précises dans le document que vous m'avez fait parvenir par courriel je n'aurais pas perdu une demi heure au téléphone avec vos services.,4
360866,08-MAY-12,07-MAY-12,Zee,,en,65.92.73.2,bandbmoore@sympatico.ca,15482328,000000125059603,3,4,they never said there was a one time fee of 99 for the modem that was a suprise ,4
360867,08-MAY-12,07-MAY-12,Med Salah,,fr,67.68.185.218,pierre.bruneau@sympatico.ca,15491054,000000125062954,5,4,Ok,5
360868,08-MAY-12,07-MAY-12,Moses,,en,67.68.37.120,jfryd@sympatico.ca,15487156,000000125062987,4,,Internet keeps going down.  Not getting resolved.,3
360869,08-MAY-12,07-MAY-12,Asra,,en,76.67.99.102,fkosar@sympatico.ca,15485252,000000125061471,4,4,,5
360870,08-MAY-12,07-MAY-12,David,,en,184.151.61.219,fred.hoehn@sympatico.ca,15485442,000000125060479,3,2,please fis our dial up internet. If our phone is working how can it be the outside line?,2
360871,08-MAY-12,07-MAY-12,Manoranjith,,en,184.151.61.219,fred.hoehn@sympatico.ca,15485444,000000125055298,1,1,fix our diaal up internet,1
360872,06-MAY-12,05-MAY-12,Sarra,,fr,184.145.216.61,sfontaine12@sympatico.ca,15473642,000000125015302,5,5,,5
360873,06-MAY-12,26-APR-12,Tayssir,,fr,174.88.159.191,jf.novak@sympatico.ca,15410386,000000124837414,1,1,Résoudre le problème tel que demandé ou me faire part des informations pertinentes.,2
361387,08-MAY-12,07-MAY-12,Sowmya,,en,76.67.102.47,alexander.c@sympatico.ca,15481732,000000125046881,5,5,"Nada, it was perfect",5
361388,08-MAY-12,07-MAY-12,Marwen,,fr,184.144.228.202,claudinepilon@sympatico.ca,15483632,000000125047806,5,5,J'ÉTAIS UN PEU SEPTIQUE A MA GRANDE SURPRISE QUAND J'AI BRANCHÉ LA CONEXION MON INTERNET A REDÉMARRÉ.DONC JE SUIS TOTALEMENT SATISFAITE.il N'Y A PAS PU FAIRE MIEUX,5
361389,08-MAY-12,07-MAY-12,Paul-Henri,,en,70.49.21.108,johnwoods@bell.net,15487502,000000125052564,5,1,"The problem seems starnge.
I have a laptop using Outlook on Windows 7 and that works fine for my Email.
However, on my home computer I use Outlook express with XP and two technicians have tried to fix the problem and no luck. It also seems that the 2 are not compatible.
I have also not been able to transfer my export book to the laptop.
They referred me to Microsoft.",3
361390,08-MAY-12,07-MAY-12,Mildred,,en,206.47.78.150,kjwolf@sympatico.ca,15488126,000000125049891,4,3,I had to call 3 times regarding my internet.  I should not have had to and I was extremely frustrated.  Still waiting for my new modem!!!!,4
361391,08-MAY-12,07-MAY-12,Elizabeth,,en,64.231.246.141,earlbarnholden@sympatico.ca,15484820,000000125058964,1,1,You could have done something to restore my email.,1
361392,08-MAY-12,06-MAY-12,Snehalatha,,en,64.231.194.161,cmyoung2488@sympatico.ca,15476034,000000125038389,5,5,none,5
361393,08-MAY-12,07-MAY-12,Oscar,,en,67.70.104.142,bodge@sympatico.ca,15482746,000000125044886,5,5,,5
361394,08-MAY-12,02-MAY-12,Rain,,en,65.94.200.199,0walker.johnson@bell.net,15450091,000000124942568,5,4,If my internet was installed correctly the first time.,4
361395,08-MAY-12,06-MAY-12,Zaccheus,,en,76.67.97.65,jkmdeal@sympatico.ca,15477650,000000125035929,4,5,"Next ""Calendar"" Day Delivery of replacement parts ",5
361396,08-MAY-12,01-MAY-12,Carolina,,en,65.95.153.186,ianpmilne@bell.net,15446166,000000124928013,5,4,"order wasa for 4/28/12
was not completed until 5/1/2012",5
361397,08-MAY-12,07-MAY-12,Rene Jose,,en,70.26.15.242,lindamace@sympatico.ca,15488590,000000125048433,4,4,,5
361398,08-MAY-12,07-MAY-12,Robert,,en,70.26.15.242,lindamace@sympatico.ca,15488592,000000125050273,5,5,,5
361399,08-MAY-12,06-MAY-12,Salvador,,en,70.27.78.156,hendrik.vanheeren@sympatico.ca,15477198,000000125031551,5,5,"not one thing
service was excellent
",5
361400,08-MAY-12,07-MAY-12,Wahida,,fr,70.55.205.243,helene_lachance@bell.net,15486262,000000125050278,5,5,,5
361401,08-MAY-12,07-MAY-12,Neha,,en,70.30.60.36,john.sevigny@sympatico.ca,15487458,000000125051169,5,5,The person took over my computer and resolved my problem,5
361402,08-MAY-12,01-MAY-12,Bry,,en,70.30.7.159,arta1@sympatico.ca,15443258,000000124931758,1,1,"I explained that my first call went in on Friday, April 27th,to Ivar and that I was told that it would be three to five business days before the part would be delivered. When I further explained that the part had not arrived and that it was costing me a lot of business losses he did not seem too concerned and just reiterated that it it would still be three to five business days.
At this point I offered to pick the part up myself but he rejected my offer.
As a long time Bell customer I am disappointed that you business customers are treated in such a casual manner.",
361403,08-MAY-12,07-MAY-12,Rod,,en,174.92.72.186,jeanniegin@bell.net,15487020,000000125050815,5,5,nothing else. Rodrigo was also very pleasant,5
361404,08-MAY-12,07-MAY-12,Hector,,en,64.231.37.238,clanhndrsn@bell.net,15483584,000000125054648,3,,paying the same for high speed internet with poor reception at the end of the line as the customers getting better signal nearest to tower ,2
361405,08-MAY-12,06-MAY-12,Manoranjith,,en,70.53.25.81,lynda.fancy@sympatico.ca,15478442,000000125033347,3,3,It was difficult to understand the directions.  ,4
361406,08-MAY-12,05-MAY-12,Franssesca,,en,65.93.162.151,nuggy1@sympatico.ca,15472480,000000125024076,5,4,,5
361407,08-MAY-12,07-MAY-12,Bochra,,fr,184.146.236.61,lafreniere.robert@sympatico.ca,15488296,000000125055587,4,4,rien vous avez corrigé le problème,5
361408,08-MAY-12,07-MAY-12,Brett,,en,184.145.103.136,jrmcconkey@sympatico.ca,15487640,000000125051202,4,4,Get rid of that silly voice recognition system you use!,4
361409,08-MAY-12,07-MAY-12,Ines,,fr,70.26.208.13,noel.eric@sympatico.ca,15490452,000000125053675,1,4,ètre plus patient quand les gens on peut de la misère avecleur appareil,2
361410,08-MAY-12,07-MAY-12,Hajer,,fr,70.26.208.13,noel.eric@sympatico.ca,15490454,000000125053682,4,4,,4
361411,08-MAY-12,07-MAY-12,Med Heni,,fr,70.26.208.13,noel.eric@sympatico.ca,15490456,000000125053569,4,4,,4
361412,08-MAY-12,28-APR-12,Caroline,,en,70.30.68.135,g_hollands@sympatico.ca,15430835,000000124873556,2,1,Problem was diagnosed as being caused by a defective adapter.  When replacement was received 7 days later it was the woron one.,3
361413,08-MAY-12,07-MAY-12,Paola,,en,70.31.3.75,ormondejose@bell.net,15490616,000000125060316,5,4,,4
361414,08-MAY-12,07-MAY-12,Nizar,,fr,65.92.212.152,andromede22al@sympatico.ca,15481930,000000125056434,5,5,"Rien de plus , mais Bell force indirectement les gens à adhérer à la facture électronique en chargeant $2.00 de plus par mois pour ceux qui ni adhère pas. C'est désolant .ce côut sera t-il chargé à ceux qui n'ont pas d'ordinateur ; Ex les personnes agées????",4
361415,08-MAY-12,05-MAY-12,Yosimar,,en,69.158.98.117,dinicat@sympatico.ca,15468958,000000125016767,1,1,"Know how to correct the mistake I made.
I Googled my question and got my answer in seconds which corrected the problem.
Answer to question 4 below----not at all BUT from previous issues I have been satisfied",1
361416,06-MAY-12,05-MAY-12,Jose,,en,70.29.80.138,gary.mccombs@sympatico.ca,15469666,000000125014296,5,5,,4
361417,06-MAY-12,04-MAY-12,Kay,,en,67.70.94.159,millington06@sympatico.ca,15462622,000000125007216,5,5,Nothing she went above and beyond what i expeted say a special thank to her for the patience she showed.,5
361418,06-MAY-12,05-MAY-12,Henry,,en,174.94.22.8,rickmarsh@sympatico.ca,15473134,000000125022927,5,5,nothing,5
361419,06-MAY-12,05-MAY-12,Carolina,,en,65.92.74.66,michaelsarazen@bell.net,15472078,000000125024672,,,"Use less energy ""competing"" with Rogers and more energy improving your services. I'm in Toronto and experience internet outages on a regular basis.",1
361420,06-MAY-12,05-MAY-12,Zaccheus,,en,184.145.77.175,aziz1@sympatico.ca,15467784,000000125020933,5,5,,5
361421,06-MAY-12,05-MAY-12,Gustavo,,en,65.93.97.201,t.g.smith@bell.net,15474058,000000125015385,5,5,Can't think of any,4
361422,06-MAY-12,05-MAY-12,Mohammed,,en,70.27.155.43,max115@sympatico.ca,15471938,000000125016846,5,5,"nothing, he was very helpful and patient.Also very polite which I appreciate.I still donot understand why my modem went off line but he helped me puteverything back.",4
361423,06-MAY-12,05-MAY-12,Jordan,,en,184.148.123.126,mldias@sympatico.ca,15472206,000000125021720,5,4,,4
361424,06-MAY-12,05-MAY-12,Heni,,fr,174.88.61.165,michel_allard_41@sympatico.ca,15472092,000000125014198,5,5,Peut-être la durée aurait pu être moindre.,5
361425,06-MAY-12,05-MAY-12,Red,,en,76.71.153.166,rourke22@sympatico.ca,15473316,000000125016831,3,1,"Increase my internet speed, and make it stick.",2
361913,09-MAY-12,04-MAY-12,Sweta,,en,70.27.125.163,rsapra@sympatico.ca,15464698,000000125011887,3,4,,3
361914,09-MAY-12,24-APR-12,Brittany,,en,24.235.209.61,drtaillefer@sympatico.ca,15386164,000000124774568,5,5,THINGS ARE FINE,5
361915,09-MAY-12,05-MAY-12,Henry,,en,184.147.117.4,lorrainefm@sympatico.ca,15471430,000000125024501,5,5,,5
361916,09-MAY-12,07-MAY-12,Gopinath,,en,70.31.21.238,jbwiley@sympatico.ca,15486870,000000125056795,5,4,,2
361917,09-MAY-12,06-MAY-12,Elmer,,en,174.92.87.135,bctheile@sympatico.ca,15475474,000000125037623,1,1,determine that it was the power cable and not go and change all or our internet settings!! Home network name etc.  We have had nothing but problems since and our wireless is still having problems.,1
361918,09-MAY-12,06-MAY-12,Kumar,,en,184.146.148.96,dekiewiet@sympatico.ca,15476302,000000125029366,4,4,,3
361919,09-MAY-12,28-APR-12,Stedman,,en,70.30.55.10,robparent@sympatico.ca,15434797,000000124866892,2,3,I'm becoming more and more dissatified with Bell in every aspect.,1
361920,09-MAY-12,07-MAY-12,Paul-Henri,,en,65.95.81.229,hbbarbeau@bell.net,15486216,000000125059076,5,5,,5
361921,09-MAY-12,07-MAY-12,Paul-Henri,,en,65.95.81.229,hbbarbeau@bell.net,15486218,000000125060092,5,5,,5
361922,09-MAY-12,15-APR-12,George,,en,67.70.160.177,gamartin001@bell.net,15288892,000000124579209,5,5,Nothing,5
361923,09-MAY-12,29-APR-12,Med amir,,en,174.93.53.91,grabber@sympatico.ca,15438779,000000124877963,,,I never called on a Sunday at 8:00 am!,
361924,09-MAY-12,16-JAN-12,Med Heni,,fr,41.228.210.201,dominique_thibodeau@bell.net,14623500,000000122600974,5,5,,5
361925,09-MAY-12,07-MAY-12,Milo,,en,69.156.80.200,norbert.ferre@sympatico.ca,15490486,000000125040285,5,5,"   Milo from Central America was extremely good. But dealing with any representative from India is an unpleasant experience. I just cannot understand their English,  spoken in a ""machine gun"" style.  Too often 310Surf brings us to India and I cringe when I hear that accent on the phone.",4
361926,09-MAY-12,07-MAY-12,Naveen,,en,184.146.130.254,msampson1@bell.net,15490200,000000125039623,1,1,IT was not resolved,1
361927,09-MAY-12,07-MAY-12,Djamila,,en,184.147.203.222,peter.vanslyke@sympatico.ca,15490956,000000125041787,1,1,Tech support should come from Canada. It's Bell Canada,3
361928,09-MAY-12,07-MAY-12,Igor,,en,69.156.154.218,mgmbay@sympatico.ca,15489722,000000125050562,5,5,,5
361929,09-MAY-12,05-MAY-12,Michael,,en,70.24.170.109,janetjohnston@sympatico.ca,15470360,000000125017590,5,5,,4
361930,09-MAY-12,05-MAY-12,Maria,,en,184.147.15.87,ian.willoughby@sympatico.ca,15470132,000000125026795,3,1,diaganose the problem on the first call,3
361931,09-MAY-12,06-MAY-12,Mario,,en,64.231.194.129,cifdins@sympatico.ca,15475962,000000125037807,4,4,Very safisfied - can't really think of anything except sometimes hard to understand my representatives. ,5
361932,09-MAY-12,06-MAY-12,Ibtissem,,fr,65.94.254.168,y_grondin@bell.net,15480988,000000125034863,5,5,,5
361933,09-MAY-12,06-MAY-12,Patricia,,en,65.92.169.247,corhac@sympatico.ca,15476062,000000125035491,5,5,nothing service was excellent,5
361934,09-MAY-12,07-MAY-12,Samiha,,fr,70.31.223.88,m.ethier@bell.net,15488924,000000125055760,4,2,"Cet appel n'a pas réglé mon problème on a reconfiguré mon internet pour la xième fois mais je l'ai encore perdu 1 heure plus tard, j'ai donc fait un autre appel et on a finalement envoyé un technicien hier et il a enfin réglé le problème que j'avais depuis presque 2 mois en changeant mon modem et tout semble correct maintenant. Merci",5
361935,09-MAY-12,07-MAY-12,Will,,en,184.147.12.60,don.e.ferguson@bell.net,15484604,000000125057102,4,4,Explain a method to circumvent the problem,3
361936,09-MAY-12,06-MAY-12,Cesar,,en,76.70.115.83,slindley@sympatico.ca,15480238,000000125038780,3,4,Communicate,3
361937,09-MAY-12,07-MAY-12,Gerry,,en,184.144.149.18,marycgauthier@sympatico.ca,15489410,000000125054448,4,4,"To receive the new modem when I ordered
it April 27th.  I waited for the 3 to 5 business days, actually I waited a bit longer and I had phone again becaused I didn't receive the modem.  However it came in today by mail after reordering it.",4
361938,09-MAY-12,07-MAY-12,Nadia,,fr,65.92.128.105,clo.clo@sympatico.ca,15483668,000000125052402,4,3,,4
361939,10-MAY-12,24-APR-12,Rene Jose,,en,174.92.89.62,unibank@sympatico.ca,15395696,000000124774637,2,2,solve the issue,
361940,10-MAY-12,07-MAY-12,Enow-Ebot Ngole,,en,184.146.110.176,joseph.schmidt@sympatico.ca,15487570,000000125058139,2,3,"It took three representatives to figure out the problem. The first one blamed my router and asked me to contact the manufacturer, the second one made me change all kind of settings with not result it was the third one that figured out that the bell modem did not work.",3
361941,10-MAY-12,07-MAY-12,Wynbert,,en,74.15.28.25,bjdalton@bell.net,15482654,000000125049328,5,5,,3
361942,10-MAY-12,06-MAY-12,Katie,,en,69.158.119.131,hamid@sympatico.ca,15477150,000000125030533,5,5,No comment.,5
361943,10-MAY-12,07-MAY-12,Edgardo,,en,174.94.62.84,april72@sympatico.ca,15482072,000000125052601,5,5,,5
361944,10-MAY-12,07-MAY-12,Edwin,,en,174.94.62.84,april72@sympatico.ca,15482074,000000125058543,5,5,,5
361945,10-MAY-12,04-MAY-12,George,,en,174.91.63.132,frlabatte@sympatico.ca,15458252,000000125011984,5,5,"Called me to adjust my bill for the internet usage I have lost. I have had this same problem on and off for nearly a year. Sometimes I could connect and other times not. I have called and have power cord changed and a new modem which did not solve the problem long term. The technician coming to my home solved it immediately.He was excellent. I should not have to call billing for an adjustment, they should be apply usage time lost to my bill without me having to ask for it.",4
361946,10-MAY-12,07-MAY-12,Janize,,en,70.54.134.105,ajbenedetto@sympatico.ca,15481642,000000125057958,2,2,Rep had to put me on hold to find information -- I am either dissatisfied because reps' either don't know the range of products or Bell doesn't offer a range of price competitive services to win me over.  I guess that's the CRTCs fault.,2
361947,10-MAY-12,07-MAY-12,David,,en,70.54.16.19,craig.jane@sympatico.ca,15483814,000000125046242,4,4,could of been informed about fibe TV options which I eventually did switching over FIBE TV from sateliete,4
361948,10-MAY-12,07-MAY-12,Suresh,,en,70.49.1.122,bruceanddenisepetrie@bell.net,15482936,000000125060171,5,5,very impressed .... we received the modem the following day.  the bell support agent called back after confirming our system was fine.  ,5
361949,10-MAY-12,13-APR-12,Kamel,,fr,70.24.233.151,m.j.denis@sympatico.ca,15275624,000000124556496,5,4,Diminuer le temps d'attente,4
361950,06-MAY-12,05-MAY-12,Don,,en,184.147.15.43,elphinstoner@sympatico.ca,15469294,000000125015624,5,5,,5
361951,06-MAY-12,05-MAY-12,Moses,,en,184.144.32.65,mcorrick@sympatico.ca,15471982,000000125018035,5,5,I'm not sure. My problem was solved fairly quickly so I don't think that anything could have been done better.,5
360337,06-MAY-12,30-APR-12,Mohamed,,fr,67.70.26.248,amichau@sympatico.ca,15439726,000000124905315,5,5,,5
360338,07-MAY-12,06-MAY-12,Houda,,fr,67.68.164.98,r.p.saumure@bell.net,15479546,000000125034815,1,1,J'ai été servie de la Tunésie et la personne n'était pas du tout intéressée à m'aider.  Elle vite se débarasser de moi alors je suis restée en maudit du service donné à longue distance et à la  sauvette.  J'ai finalement résolu mon problème moi-même après plusieurs minutes.  Elle aurait pû me suggérer quelque chose pour me venir en aide mais rien ne fut fait.  Désolé mais depuis que j'ai tout changé pour Bell je ne suis pas à l'aise du tout avec le service.,1
360339,07-MAY-12,06-MAY-12,Luis,,en,76.68.50.141,shirley.sheikh@sympatico.ca,15480162,000000125036115,5,5,I cant think of anything at this time my experience with Bell is excellent,5
360340,07-MAY-12,06-MAY-12,Hency,,en,184.145.79.140,ann.dow@sympatico.ca,15475304,000000125030934,2,4,Your instructions in the email re the change to email billing is not clear for anyone who is already set up with a existing user name etc. On the initial setup screen email address comes up all uppercase and should be lowercase.,3
360341,07-MAY-12,06-MAY-12,Hassan,,en,206.47.78.150,sprudames4000@sympatico.ca,15480308,000000125036348,4,4,,5
360342,07-MAY-12,06-MAY-12,Soumaya,,fr,70.53.192.218,stephane.vincent@bell.net,15480344,000000125034484,5,2,"Régler mon problème :mon iPad perd sa connexion ,j avais se problème il ya plusieurs mois le tout c est régler en augmentant ma puissance et ma vitesse internet avec Bell.Le tout est revenus depuis 1semaine.",5
360343,07-MAY-12,06-MAY-12,Jose,,en,174.91.116.199,amcgillivray@sympatico.ca,15475230,000000125031801,3,3,I was online for over one hr. I don't have that much time to spare so basically it was a time factor.,2
360344,07-MAY-12,05-MAY-12,Henry,,en,50.101.145.147,clarence.vanderlaan@sympatico.ca,15468472,000000125014454,5,5,,4
360345,07-MAY-12,04-MAY-12,Rudys,,en,74.14.151.21,randerson007@sympatico.ca,15464012,000000124994477,5,4,received walk through help,4
360346,07-MAY-12,06-MAY-12,Salvador,,en,174.89.30.17,palocking@sympatico.ca,15479234,000000125033159,5,5,nothing at all,5
360347,07-MAY-12,06-MAY-12,Med Aymen,,fr,69.159.153.86,jojopicard@sympatico.ca,15477740,000000125033557,5,4,,5
360348,07-MAY-12,04-MAY-12,Christopher,,en,69.157.39.209,t.wendover@bell.net,15465876,000000125002298,5,5,Nothing I am sure,5
360349,07-MAY-12,04-MAY-12,Bernard Vijay,,en,174.88.41.48,john.s.nichol@bell.net,15460138,000000125011364,4,3,,5
360350,07-MAY-12,06-MAY-12,David,,en,70.27.169.42,brian327@sympatico.ca,15475678,000000125031158,4,4,,5
360351,07-MAY-12,06-MAY-12,Anne,,en,76.71.94.108,mlmcgill@sympatico.ca,15478938,000000125032849,5,4,,4
360352,07-MAY-12,06-MAY-12,Jeremie,,fr,70.49.78.44,nicolasp2010@bell.net,15479118,000000125037682,3,3,"J'ai appellé pour un problème récurent et on m'a dit que des déconnexions étaient normales. Ils ont changé une configuration de leur coté et dans 2-3 semaines, je sais que ça reviendra...",2
360353,07-MAY-12,05-MAY-12,Abderrahmen,,fr,174.92.243.202,roger1946@sympatico.ca,15473262,000000125027564,4,,,3
360354,12-MAY-12,11-MAY-12,Karla,,en,70.31.22.19,ardrum@sympatico.ca,15501095,000000125138623,2,3,"first call -  man who seemed to be at least knowlegable about how to deal with problem, took all info, said he would call back in 15 minutes never did. Second call - girl did not seem to know how to answer questions correctly. Was not impressed with this call at all. However problem was corrected BUT would suggest that when changes in service have to be made, it is made clear just what/how to  expect.",4
360355,12-MAY-12,11-MAY-12,David,,en,184.146.77.138,margaret_davies_24@sympatico.ca,15506785,000000125139374,5,5,"Nothing to improve.  I was completely satisfied with the customer service.  They were very polite and courteous. They looked for the best rates for me.
",5
360356,12-MAY-12,11-MAY-12,Ahmed,,fr,76.70.63.111,gaston.locas@sympatico.ca,15503795,000000125136518,5,5,,5
360357,12-MAY-12,11-MAY-12,Rolando,,en,70.53.40.197,lgphillips@sympatico.ca,15506221,000000125136338,5,5,Rolando was fantastic.  I wish I could get him EVERY time I call. ,
360358,12-MAY-12,11-MAY-12,Rod,,en,76.69.11.57,owennlois@bell.net,15507961,000000125145975,5,5,,5
360359,12-MAY-12,11-MAY-12,Daniella,,en,184.151.127.182,billygounis@sympatico.ca,15501503,000000125137802,5,,Send tech,5
360360,12-MAY-12,11-MAY-12,Ibrahim,,fr,70.30.188.106,germain.helene@sympatico.ca,15503901,000000125151559,4,4,,4
360361,12-MAY-12,11-MAY-12,Med Mehrez,,fr,184.144.138.11,michelGODIN996@sympatico.ca,15507269,000000125143949,5,5,rien,5
360362,12-MAY-12,11-MAY-12,Shakeel,,en,70.49.12.27,june-7@bell.net,15505521,000000125151980,4,5,,4
360363,12-MAY-12,11-MAY-12,Cristian,,en,174.89.60.62,jens.moller@sympatico.ca,15504999,000000125147052,5,5,Nothing,4
360364,12-MAY-12,11-MAY-12,Bryan,,en,65.94.100.13,alex.vanderzand@sympatico.ca,15500795,000000125141367,5,,Bryan was great and did everything he could to resolve my issue but had to transfer me to another department. It appears to be a problem with the cable. After numerous visits I hope the problem is resolved,5
360365,12-MAY-12,29-APR-12,Uzair,,en,70.49.11.43,davelange@sympatico.ca,15437899,000000124879726,3,4,,4
360366,12-MAY-12,11-MAY-12,Venkatesh,,en,76.64.43.244,hkdahmer@sympatico.ca,15504375,000000125144300,4,3,,4
360367,12-MAY-12,11-MAY-12,Srinivas,,en,174.95.131.160,judappleby@sympatico.ca,15505471,000000125137987,,2,"your represenative contacted me (I did not call them) Sincce I was not interested in switching to ""Fibe"" tv, the represenative recommended soom changes to my home phone which would result in cost savings to me. I do not understand why a technition needs to visit as my internet is working fine. I guess I missed this part of the conversation I had with your represative. Either way will find out later today what the tech needs to do I guess. ",
360368,12-MAY-12,11-MAY-12,Andrea,,en,184.148.172.19,thecowans@sympatico.ca,15510309,000000125136655,4,4,,5
360369,12-MAY-12,11-MAY-12,Nejla,,fr,76.68.181.190,fortinmarco@sympatico.ca,15503573,000000125145564,1,1,"J'ai passé environ 1h30 au téléphone avec une personne qui ne semblait visiblement pas savoir quoi faire. Il semble y avoir ENCORE chez Bell des représentants qui ne connaissent pas les MAC et la gamme de produits Apple. Même en prenant le contrôle de mon ordinateur la personne disait qu'elle ne voyait pas bien ce qui était écrit et elle avait beaucoup de difficultés. Après tout ce temps au téléphone, la personne a fini par dire qu'elle ne pouvait pas m'aider et que je devais faire venir chez moi un technicien en informatique. J'aurais aimé parlé avec un représentant qui connait bien les produits Apple (la représentante a dit ne pas avoir de formation pour les Ipod touch entre autres). Aussi, j'aurais aimé qu'on offre de faire venir chez moi un technicien de chez Bell pour tenter de régler mon problème.

Maryse Bégin",2
360370,12-MAY-12,11-MAY-12,Naveed,,en,65.92.101.31,jandm9@sympatico.ca,15504747,000000125137962,5,4,,4
360371,12-MAY-12,11-MAY-12,Rudys,,en,174.88.207.251,marchross@sympatico.ca,15506755,000000125148289,4,5,Encourage anyone who speaks with an accent to speak a bit more slowly. ,5
360874,06-MAY-12,25-APR-12,Katherine,,en,64.231.66.153,mamignonne@sympatico.ca,15403990,000000124813365,5,5,"The young lady who assisted me with fixing my problem was friendly, curteous and very patient.
So koodos to her, although this is a VERY common problem ever since then. Every day since then to be precise or almost everyday, it happened early this morening and it happened just a few minutes ago. It just keeps happening!
This is VERY frustrating and I am thinking about changing my internet company based on this. I am paying for your service and quite frankly, it sucks and is highly below average.
What is the problem with your service?
This is NOT acceptable at all!
I am frustrated and disgusted too!
Please stop this rather annoying service.
I take on-line classes for school, and this is a hinderance and interferance with my subjects! 
I can not efficiently finish my studies with this stupid re-occuring problem!

PS
This is NOT based on the technician who assisted, me. This is just based on your services regarding this internet that you should be providing!",1
360875,06-MAY-12,02-MAY-12,Wafa,,fr,184.148.245.80,guy.lozeau@sympatico.ca,15452585,000000124944732,5,5,,5
360876,06-MAY-12,05-MAY-12,Mohamed,,fr,70.29.150.46,l.robertson49@sympatico.ca,15471140,000000125025719,5,5,"Rien, tout était parfait.",5
360877,06-MAY-12,04-MAY-12,Noureddine,,fr,65.94.189.146,morinrrfg@sympatico.ca,15462848,000000125005701,4,4,"Expliquer pourquoi l'on ne pouvait faire ce lien pour facture électronique par nous-mêmes et nous obliger à changer plein de choses( mot d'utilisateur, mot de passe,...)
",3
360878,06-MAY-12,05-MAY-12,Edgar,,en,70.54.82.116,kathleen026@sympatico.ca,15470908,000000125023901,5,5,Nothing. Edgar was very patient with explaining what needed to be done and waited until everything was working well.,5
360879,06-MAY-12,05-MAY-12,Kathy,,en,67.71.136.153,marianne.harris@sympatico.ca,15471734,000000125023281,1,3,not require the history of the experience to be repeated 4 times before getting to the right person.,2
360880,06-MAY-12,04-MAY-12,Jorge Alberto,,en,64.231.26.3,lkoren@sympatico.ca,15461324,000000125000614,1,1,Fix the problem,1
360881,06-MAY-12,05-MAY-12,Andrea,,en,184.147.22.107,brian.bilton098@sympatico.ca,15468076,000000125016033,5,5,,5
360882,07-MAY-12,04-MAY-12,Hedi Sadek,,fr,70.30.192.7,guy084@sympatico.ca,15458820,000000125004101,3,4,Me dire comment améliorer mon système à partir de ce que j'ai déjà comme service. Comment ce fait-il que les coûts sont différents de ce qu'il y a sur votre site internet avec le représentant de Bell. ,3
360883,07-MAY-12,06-MAY-12,Mohammed Zaid,,en,69.156.208.214,escc@sympatico.ca,15476644,000000125033151,5,5,"No idea
",4
360884,07-MAY-12,06-MAY-12,Houda,,fr,174.92.162.181,andreparent_95@sympatico.ca,15475266,000000125030411,5,5,rien de plus,4
360885,07-MAY-12,06-MAY-12,Suzon,,en,174.94.25.118,jeff.jones4@sympatico.ca,15477566,000000125033123,4,4,,4
360886,07-MAY-12,06-MAY-12,Klai,,fr,76.65.101.30,maypat@bell.net,15478738,000000125035155,1,1,"Avoir des agents qui maîtrisent vraiment la langue française. Depuis le début de notre abonnement avec Bell, nous avons des problèmes avec notre service internet.",1
360887,07-MAY-12,06-MAY-12,Amine,,fr,70.30.181.177,dybourre@sympatico.ca,15476516,000000125036289,5,5,,5
360888,07-MAY-12,04-MAY-12,Richard,,en,74.15.245.62,john_sue.garner@sympatico.ca,15460158,000000124996435,5,5,,5
360889,07-MAY-12,06-MAY-12,Lohith,,en,69.158.35.129,suz_mcknight@sympatico.ca,15480438,000000125028397,4,4,the service was great - but if there didn't acontinue to be challenges with my internet provider - bell - I wouldn't have had to call - yet again - for service on sometihng that shouldn't be happeging - the young man who helped me was super - that I have to keep making the call - not...,3
360890,07-MAY-12,06-MAY-12,Alicia,,en,74.15.21.73,mmontague@bell.net,15478960,000000125029428,2,2,Not have me continuously wait on hold (10-15 min) waiting to talk to a rep. I can't see 'high volume' of callers at that time Sunday. Hire more agents.,1
360891,07-MAY-12,04-MAY-12,Luis,,en,65.93.54.55,hashemsaleki@sympatico.ca,15458942,000000125007705,4,4,,5
360892,07-MAY-12,06-MAY-12,Jamie,,en,65.94.121.96,jim.barry@sympatico.ca,15477630,000000125037497,3,3,"Problem was intermittent---when I experienced a noisy line I could get dial tone but not internet service. The problem was incorrectly recorded as no dial tone..
On another, but related topic,my max download speed is 120KBS. I am told that I cannot get a higher speed because I am too far from the central office. Fibre is not available but cable is. I live in a reasonably affluent location that is about 40 years old. I am finding it increasingly difficult not to switch to Rogers.

Jim Barry 613 829-2338",1
360893,07-MAY-12,06-MAY-12,Josh,,en,67.69.36.201,bdesav@sympatico.ca,15475482,000000125033839,3,4,,3
360894,07-MAY-12,06-MAY-12,Susan,,en,64.231.24.245,7C38925FT9@bell.net,15474860,000000125029580,1,1,I still do not have wireless internet. Problem not resolved.,1
360895,07-MAY-12,06-MAY-12,Abdulkarim,,en,64.231.24.245,7C38925FT9@bell.net,15474862,000000125030622,1,1,Still do not have wireless internet. Have been dealing with this problem since Bell changed our modem in January. Every time I call the tech has a different explanation. Am now considering leaving Bell. ,1
360896,07-MAY-12,04-MAY-12,Pat,,en,74.198.164.237,rosariol@sympatico.ca,15464632,000000125003554,2,1,"Stop using outside source to call your customers.
We have enough people in Canada that bell can use.",4
360897,07-MAY-12,05-MAY-12,Rym,,fr,63.250.100.57,paulmarcil@sympatico.ca,15472678,000000125012954,5,5,rien,5
360898,07-MAY-12,06-MAY-12,Sooraj,,en,70.55.15.63,uhhello@sympatico.ca,15480744,000000125029931,1,1,"I talked to at least 5 different people,I was given incorrect information AND they hung up on me!!!!I will be shopping elsewhere!",1
360899,07-MAY-12,05-MAY-12,Souleiman,,en,74.12.88.13,gary.pound@sympatico.ca,15469668,000000125019440,4,5,It was fine,5
360900,07-MAY-12,06-MAY-12,Walter,,en,65.92.206.178,gonefishing1@bell.net,15477048,000000125031677,4,1,,2
360901,07-MAY-12,06-MAY-12,Manoranjith,,en,184.151.61.33,riley.mcreynolds@sympatico.ca,15479714,000000125033506,1,1,"improve all aspects of your phone service including decreasing wait times, decreasing number of transfers, improve training of service people, quality of connection, ",2
360902,07-MAY-12,06-MAY-12,Tejaswvi,,en,70.26.63.101,bob.magloughlen@sympatico.ca,15475620,000000125029903,5,5,,5
360903,07-MAY-12,06-MAY-12,Sam,,en,70.50.7.16,kattsass@bell.net,15477950,000000125030691,1,2,,2
360904,07-MAY-12,06-MAY-12,Ferdaous,,fr,216.218.29.200,zakaria.douiri@sympatico.ca,15481048,000000125033276,5,5,,4
360905,07-MAY-12,06-MAY-12,Xenia,,en,184.144.51.114,vinod.vohra@sympatico.ca,15480824,000000125032833,5,4,none at this time,5
360906,06-MAY-12,05-MAY-12,Moez,,fr,69.156.74.160,rene.parent@sympatico.ca,15473058,000000125025122,5,5,,4
361426,06-MAY-12,05-MAY-12,Bernard,,en,64.231.18.160,ronelmy@sympatico.ca,15473286,000000125023869,5,5,he didn't seem to know prices for me to increase my usage. ,5
361427,06-MAY-12,06-MAY-12,Mahender,,en,65.93.107.68,geo.wil@sympatico.ca,15469718,000000125027846,5,4,"Providing information contributing to 
problems involving security.",5
361428,06-MAY-12,27-DEC-10,Wafa,,fr,67.68.222.42,rdufour44@sympatico.ca,10456281,000000113930416,5,5,rien tout était parfait,5
361429,06-MAY-12,05-MAY-12,Brenda,,en,64.231.62.62,sreid49@sympatico.ca,15473863,000000125023431,5,4,Have more people working like the one I spoke with.  That kind of personal approach every day keeps me a Bell customer,4
361430,07-MAY-12,25-APR-12,David,,en,70.30.74.206,joyce.dunn@sympatico.ca,15402556,000000124806568,4,4,,4
361431,07-MAY-12,06-MAY-12,Martin,,en,184.147.208.69,burns88@sympatico.ca,15468128,000000125027900,3,4,Would have been a real time saver if I could understand what the tech was asking me or telling me to do.  Language barrier sometimes frustrating,3
361432,07-MAY-12,06-MAY-12,Denys,,en,76.67.9.133,jem8@sympatico.ca,15477574,000000125034569,5,5,You did all that I ask for. So there's nothing else.,5
361433,07-MAY-12,05-MAY-12,Manel,,fr,67.68.185.155,limib@sympatico.ca,15471310,000000125016403,,1,,1
361434,07-MAY-12,05-MAY-12,Besma,,fr,67.68.185.155,limib@sympatico.ca,15471312,000000125017019,2,1,,1
361435,07-MAY-12,05-MAY-12,Ahmed,,fr,67.68.185.155,limib@sympatico.ca,15471314,000000125017872,2,1,,1
361436,07-MAY-12,23-APR-12,Harathi,,en,64.229.22.109,ansongo@sympatico.ca,15366648,000000124744500,3,2,She could have better troubleshoot and follow up as she had promised. I had to start over another agent to get the issue resolved.,3
361437,07-MAY-12,04-MAY-12,Saber,,fr,67.68.81.60,abccm@sympatico.ca,15454564,000000124998007,5,5,,5
361438,07-MAY-12,04-MAY-12,Jean-Gardy,,fr,67.68.81.60,abccm@sympatico.ca,15454562,000000125005460,2,3,,3
361439,07-MAY-12,06-MAY-12,Imen,,fr,65.94.83.65,pierre_brodeur@sympatico.ca,15479420,000000125030990,5,5,"Parlez plus fort, plus lentement, plus clairement. ",5
361440,07-MAY-12,06-MAY-12,Asma,,fr,65.94.83.65,pierre_brodeur@sympatico.ca,15479422,000000125030223,5,5,"Parlez plus fort, plus lentement, plus clairement. ",5
361441,07-MAY-12,06-MAY-12,Souleiman,,fr,65.94.83.65,pierre_brodeur@sympatico.ca,15479424,000000125032166,5,5,"Parlez plus fort, plus lentement, plus clairement. ",5
361442,07-MAY-12,28-APR-12,Zaccheus,,en,184.145.53.138,tonyg316@bell.net,15436001,000000124864561,3,3,,5
361443,07-MAY-12,29-APR-12,Emmanuel,,en,69.157.15.75,aspan@sympatico.ca,15437097,000000124887098,5,5,the ones who installed the line before could have installed line correctly,4
361444,07-MAY-12,06-MAY-12,Pau,,en,207.219.69.153,gkschun@sympatico.ca,15477014,000000125030253,4,4,"This time, the response from customer service is much better than last month when I first called. Confirmation of action done and follow up makes thing more easy for us. I didn't know whether my internet service will be cancelled until my second call.",4
361445,08-MAY-12,07-MAY-12,Pamela E,,en,206.47.78.150,CedarHollowFarm@sympatico.ca,15481191,000000125044460,1,1,Call back like you said you were going to do.  I still don't have my internet?,1
361446,08-MAY-12,07-MAY-12,Suraj,,en,184.148.85.14,djporter.1@bell.net,15484518,000000125048819,4,3,contact did all they could to resolve the issue,4
361447,08-MAY-12,07-MAY-12,Twinx,,en,174.89.28.199,kantorp@sympatico.ca,15487834,000000125055964,1,1,"Send telephone bills through e-mail, you know my address.  I wasted hours trying to set up the system to get my bills electronically.  I should stay with the paper format, not your new way.
I am very angry, after wasting hours to set a way to get my phone bill, and it still does not work.  Simplify it!!!",1
361448,08-MAY-12,07-MAY-12,Oscar,,en,70.50.123.121,mikeclancy01@sympatico.ca,15489890,000000125052760,5,5,,5
361449,08-MAY-12,06-MAY-12,Anis,,fr,76.64.115.223,laury127@sympatico.ca,15478178,000000125037322,4,5,,3
361450,08-MAY-12,07-MAY-12,Evan,,en,207.219.58.118,peter.pascetta@sympatico.ca,15490950,000000125057415,5,5,,5
361451,08-MAY-12,07-MAY-12,Cesar,,en,76.67.103.17,kvjl@sympatico.ca,15488232,000000125064748,5,5,,5
361452,08-MAY-12,07-MAY-12,Francis,,en,65.92.235.84,kenmasson@sympatico.ca,15488002,000000125053945,4,3,"I get my telephone and Internet charges on one bill. I had a query about both amounts on my latest bill but the lady who answered my call could only assist me with the Internet amount. To qury my phone charge would require a separate call. This sounds unnecessary to me, surely one CSR could handle both?",3
361453,08-MAY-12,07-MAY-12,Houda,,fr,98.203.84.168,michelle.guilbault@sympatico.ca,15489840,000000125042675,4,4,,4
361454,08-MAY-12,07-MAY-12,Jessa,,en,72.38.227.242,leatherdale4001@sympatico.ca,15488424,000000125061388,5,2,"I was at work chatting regarding my problem at home which was having no internet access.  Meaning I could not have chatted from home to remedy not having internet service, and at work I did not have a copy of the bill or my b1.. number so the help was limited but not because of the employee.",3
361455,08-MAY-12,07-MAY-12,Jose,,en,76.64.8.82,nrmel@bell.net,15490524,000000125057740,5,5,The whole experience earlier in the day was nothing short of a disaster from the beginning to the end. Dealing with Jose was a pleasure as he was pleasant and was able to solve all my problems,2
361456,08-MAY-12,05-MAY-12,Timothy,,en,184.148.9.15,lel368@bell.net,15471254,000000125021208,4,4,,5
361457,08-MAY-12,06-MAY-12,Salvador,,en,184.147.19.170,bryan.robb@sympatico.ca,15475714,000000125030854,5,5,Nothing,5
361458,06-MAY-12,05-MAY-12,Mario,,en,70.49.50.133,dghope@sympatico.ca,15468900,000000125020027,4,4,,5
361459,06-MAY-12,04-MAY-12,Louis,,en,76.69.41.164,mcpeartree@sympatico.ca,15462292,000000125009745,5,4,being able to scan my computer for deep infected viruses. Instead I had to pay to have it done. And I also pay bell Canada for all of my services and this should have been included with my provider bell canada.,5
361460,06-MAY-12,05-MAY-12,Ibtissam,,en,70.51.64.70,msoberal@bell.net,15472294,000000125023719,5,5,,5
361461,06-MAY-12,05-MAY-12,Jordan,,en,76.71.150.92,paulsue.morris@sympatico.ca,15472684,000000125023085,5,5,,4
361462,06-MAY-12,05-MAY-12,Shyam,,en,70.49.44.243,marjorie.calvin@sympatico.ca,15471802,000000125025426,5,5,good,5
361463,06-MAY-12,05-MAY-12,Amir,,fr,184.144.244.50,sav.leg@sympatico.ca,15473542,000000125027016,5,5,"J,ai pu accéder à un technicien grâce à  un téléphoniste en composant le 0.

Il y avait un problème avec FIBE.

Micheline Savoie",4
361464,06-MAY-12,05-MAY-12,Jose,,en,70.51.74.232,spillon@sympatico.ca,15473846,000000125021042,5,5,,4
361465,06-MAY-12,05-MAY-12,Asma,,en,70.49.148.208,herman2@sympatico.ca,15470042,000000125021254,4,4,The first rep really didn't help me out at all & when I called back the 2nd rep solved my problem.  All reps should have the same training so the customer only has to contact bell once.  The first rep said it was my computer and I would need a computer tech to solve my problem.,4
361466,06-MAY-12,04-MAY-12,Johanna,,en,70.49.192.124,judynicholls12@bell.net,15460392,000000124995894,5,5,,5
361952,06-MAY-12,05-MAY-12,Yasmin,,en,69.157.42.50,duende@sympatico.ca,15469154,000000125024952,5,5,Originally called to fix my Outlook Express which was done to my satisfaction. Then I remembered I had a problem with my iPhone and mentioned the problem. The technition helped me to the point that it is probably an Apple problem and I am to contact them.  ,5
361953,06-MAY-12,05-MAY-12,Bumi,,en,184.147.191.144,dkutt@sympatico.ca,15468988,000000125016872,4,5,I was very satisfied ,5
361954,06-MAY-12,04-MAY-12,Hector,,en,174.91.55.37,sballantyne_4@sympatico.ca,15465058,000000125010127,3,1,"I wasn't very impressed when the representative i talked to told me that he had good news, I had a virus!",2
361955,06-MAY-12,05-MAY-12,Zaccheus,,en,174.91.117.80,imfree2@sympatico.ca,15470176,000000125016166,5,5,Nothing that I can think of.,5
361956,06-MAY-12,05-MAY-12,Prem,,en,70.26.100.198,dc_doucet@sympatico.ca,15468782,000000125012973,5,4,"I was so impressed I even wrote a complimentry email for Mauricio Sykes (he has a copy for his manager), and for Prem XT305, for the outstanding service they provided. They saved my account with Bell.",4
361957,06-MAY-12,05-MAY-12,Carolina,,en,76.68.232.215,stella.stevens@sympatico.ca,15473888,000000125020011,5,4,Nothing,5
361958,06-MAY-12,05-MAY-12,Irving,,en,174.89.46.93,marjoriesm@bell.net,15471806,000000125017795,5,4,,5
361959,06-MAY-12,05-MAY-12,Afef,,fr,69.159.128.81,ericmercier@sympatico.ca,15469340,000000125013282,5,3,,5
361960,06-MAY-12,04-MAY-12,Karla,,en,174.95.105.189,whilbo@sympatico.ca,15466690,000000124992365,3,3,"I was told to expect an e-mail to help resolve my problem, still waiting",5
361961,06-MAY-12,04-MAY-12,Ramzi,,en,70.24.173.182,jacynthericher@sympatico.ca,15459476,000000124991223,5,5,,5
361962,06-MAY-12,01-MAY-12,Visakan,,en,174.94.13.4,artsilver@sympatico.ca,15443264,000000124920428,5,5,The only issue I have is the high price as compared to what's advertized by competitors. I am currently considering other options. I should not be penalized for not bundeling my services.,
361963,06-MAY-12,04-MAY-12,Ravi,,en,74.15.36.156,davidwilliams3@sympatico.ca,15457114,000000124992132,5,5,,5
361964,06-MAY-12,05-MAY-12,Zishan,,en,50.100.38.96,r.bates@bell.net,15472898,000000125015970,4,4,I believe as of this morning May 6 that my security system is detecting more problems as another pop up has advised of restarting the Security system .Anti virus last evening found one virus and completed scan . ,5
361965,06-MAY-12,05-MAY-12,Divya,,en,74.15.80.89,kev7@bell.net,15470992,000000125016534,3,1,Solve the problem regarding the Bell Internet Security Services. I was on the telephone to Bell internet and on the computer for great length of time. The problem 1 day later is still unresolved.,3
361966,06-MAY-12,05-MAY-12,Jill,,en,50.100.38.96,r.bates@bell.net,15472900,000000125016994,4,4,See previous submission !,5
361967,06-MAY-12,04-MAY-12,Andre,,en,65.92.103.254,lisa.moore093@sympatico.ca,15461262,000000125006157,5,5,nothing,5
361968,06-MAY-12,05-MAY-12,Stephen,,en,70.55.36.218,glengarry@sympatico.ca,15469814,000000125021328,4,4,Nothing !,5
361969,06-MAY-12,05-MAY-12,Victor Gabriel,,en,64.228.69.138,tmayville@sympatico.ca,15474236,000000125021743,4,4,,4
361970,06-MAY-12,05-MAY-12,Phillip-Michael,,en,76.67.99.247,rfelix_6@sympatico.ca,15473076,000000125018702,5,5,,4
361971,06-MAY-12,04-MAY-12,Kevin,,en,184.146.145.94,june.benzoni@sympatico.ca,15460424,000000125006786,5,5,,3
361972,06-MAY-12,05-MAY-12,Hannan,,en,76.68.98.236,wo2buck@sympatico.ca,15474648,000000125025338,4,4,"Your line connection, voice recognition, because of mic noise on the agent's end was very difficult to hear properly. ",5
361973,06-MAY-12,05-MAY-12,Oscar,,en,69.158.78.93,williamhowe@sympatico.ca,15474602,000000125016928,3,5,get someone who speaks better english.,4
361974,09-MAY-12,07-MAY-12,Joan,,en,67.68.168.60,pchampagne1@sympatico.ca,15490882,000000125042178,1,1,I would suggest that you have better customer service agents in tech support that are not rude when people call.  also there should be a set time when  the techs will come to your house as well so ppl do not have to wait all day for the  guy to show up at 5 pm when its supper time as well.,1
361975,09-MAY-12,05-MAY-12,Gattu,,en,70.55.45.86,marjrose@bell.net,15471808,000000125026087,4,5,"Sometines it was hard to hear the person
that was helping.  Otherwise everything
went great.  Thankyou.",5
361976,09-MAY-12,05-MAY-12,Lotfi,,fr,184.144.236.47,fgouin44@bell.net,15469484,000000125020041,4,4,,5
361977,09-MAY-12,04-MAY-12,Flahi,,fr,65.92.81.216,dstl19@bell.net,15457628,000000125009929,5,5,,5
361978,09-MAY-12,06-MAY-12,Jamie,,en,190.150.24.34,pat.smolak@sympatico.ca,15479262,000000125035157,5,5,,5
361979,10-MAY-12,07-MAY-12,Arthur,,en,65.94.202.166,claritybydesign@sympatico.ca,15483592,000000125042978,4,3,"I was very happy with the service I received, with the guidance of the technician, created new passwords for my account, yet now I'm receiving several daily requests for my password. G-r-r-r.....",4
361980,10-MAY-12,07-MAY-12,Danny,,en,70.49.175.101,horseshoevalley@sympatico.ca,15486374,000000125055031,4,3,"I'm still not sure why the problem that I have and that I am still having a problem with is totally necessary. It is not a technical issue but a problem with what I think was explained to me as a ""security issue"". If someone could call I have a question that I should have posed initially. This will be a good test to see if anyone reads these surveys.",3
361981,10-MAY-12,06-MAY-12,Aloysious,,en,74.14.40.219,waspnest@bell.net,15480894,000000125030561,5,5,,5
361982,10-MAY-12,07-MAY-12,Zouhair,,fr,76.69.108.11,ljschwab@bell.net,15488680,000000125049648,3,2,"Etant donné que je n'ai jamais eu  le service Fibe pour le mois de mars - avril au lieu de me facturer des frais de 53.96 pour internet -. nous devrions rester au service ESSENTIEL et payer 24.95 (moins crédit 5.00) TEL QUE CONVENU.
Votre conseiller nous a offert un crédit de 15.95.


",
361983,10-MAY-12,05-MAY-12,Souleiman,,en,184.145.121.24,julioandpam@sympatico.ca,15470828,000000125022191,5,5,,5
361984,10-MAY-12,07-MAY-12,Rashika,,en,174.93.84.35,james.bowles@sympatico.ca,15486746,000000125050703,1,1,Do a better job of listening to the customer,2
361985,10-MAY-12,27-APR-12,Tshering,,en,64.231.192.168,ginlar98@bell.net,15421380,000000124853828,5,5,,5
361986,10-MAY-12,04-MAY-12,Mohamed,,fr,76.71.182.254,michele.larochelle036@sympatico.ca,15462508,000000125011292,1,1,engager des agents qualifiés et connaissants ici au Canada ,1
361987,10-MAY-12,22-APR-12,Kishore,,en,174.89.156.185,abeyzaei6@sympatico.ca,15357500,000000124736086,3,3,The prices are too high.,4
361988,10-MAY-12,27-APR-12,Samuel,,en,70.27.9.193,lorlin@bell.net,15423992,000000124859075,5,5,,5
361989,10-MAY-12,07-MAY-12,Anis,,fr,67.68.252.50,pierre.michaud041@sympatico.ca,15491064,000000125061564,4,5,,4
361990,09-MAY-12,07-MAY-12,Estephania,,en,70.49.132.153,Kerrygayle@sympatico.ca,15481288,000000125050631,5,5,"There is nothing she could have done better, she gave me excellent service and I was completely satisfied, she solved the problem. Please thank her again. Gayle ",5
361991,09-MAY-12,05-MAY-12,Hamdi,,fr,69.159.182.14,regis.malenfant@sympatico.ca,15473042,000000125026359,5,4,,5
360372,06-MAY-12,04-MAY-12,Andy,,en,76.64.10.110,cbflyboy@sympatico.ca,15456284,000000125012426,5,1,stop screwing with my bandwidth to save yourselves money,1
360373,06-MAY-12,04-MAY-12,Linda,,en,184.147.21.187,smilley@sympatico.ca,15465442,000000124995562,2,1,"The person I talked to had no idea when the issue would be fixed.  In fact it took  3 days and 3 calls to bell to fix the issue. The person on the third day actually called back and told me it would still be 24 more hours without internet service, as I was talking to this person my internet service was restore.  It seems like no at Bell really knowns what is going on.",2
360374,12-MAY-12,11-MAY-12,Duncan,,en,70.27.37.33,thomas.keogh@sympatico.ca,15510365,000000125141875,5,5,,3
360375,12-MAY-12,11-MAY-12,Gattu,,en,70.31.42.248,rrmb@sympatico.ca,15509099,000000125148924,5,5,None,5
360376,12-MAY-12,11-MAY-12,Khaled,,fr,67.68.124.40,andrhelen@sympatico.ca,15500971,000000125139339,4,4,,4
360377,12-MAY-12,11-MAY-12,Edwin,,en,70.30.44.196,jlanthier_7@sympatico.ca,15505135,000000125138331,5,5,,4
360378,12-MAY-12,16-APR-12,Kanchumarthi,,en,64.229.153.214,isamak@bell.net,15299846,000000124606516,2,3,"when Bell upgraded a client's internet service to a faster speed, Bell needs to ensure the actual line and physical filter and hubs have also been modified to the faster speed.  I've problems for more than a month in connecting to the faster service!!",3
360379,12-MAY-12,11-MAY-12,Gattu,,en,65.95.134.34,connie.willems@sympatico.ca,15502303,000000125138998,5,4,,5
360380,12-MAY-12,11-MAY-12,Cathrine,,en,67.70.116.119,rgbeazley@sympatico.ca,15508753,000000125147806,3,1,provide a technician to our location...not try to fix something over the phone that involes customer time.,2
360381,12-MAY-12,11-MAY-12,Elsy,,en,69.158.133.200,j.m.vanessen@sympatico.ca,15504615,000000125139502,4,4,,5
360382,12-MAY-12,11-MAY-12,Cathrine,,en,174.94.30.194,rmshantz@sympatico.ca,15508899,000000125144632,5,5,"Nothing really,thanks",5
360383,12-MAY-12,11-MAY-12,Carmen,,en,74.14.140.37,dnnguyen@sympatico.ca,15502937,000000125137659,3,3,"Bell officials should be more sympathetic with customers'concerns, instead of expressing apathy.",3
360384,12-MAY-12,11-MAY-12,Danny,,en,76.67.21.82,ericmoody@sympatico.ca,15503325,000000125136254,4,4,"Change the music while waiting - very 
loud and static Had to put the phone down and wait for agent get back.",5
360385,12-MAY-12,11-MAY-12,Ramzi,,fr,174.92.222.177,pgranger@sympatico.ca,15508287,000000125139898,5,5,,4
360386,12-MAY-12,11-MAY-12,Nora,,en,67.68.36.45,jfryd@sympatico.ca,15505041,000000125136865,3,,Problem has been going on since January.  I have now spent hours on the phone waiting for help and hours waiting at home.  Each repair person that comes has what seemed to be very good ideas and then it isn't fixed.  Went down again today ( May 12).  Have just had a repair person here who made more changes.  Hopeful that it works.  The people that come out have all been very determind to fix this but we will see what happens now. I will be looking for a credit for all my trouble and lack of service.  Beginning to think of changing to Cogeco Internet.,2
360387,12-MAY-12,11-MAY-12,Ibtissem,,fr,70.55.163.181,n_lapensee@sympatico.ca,15507653,000000125151330,4,4,de continuer à focuser sur le service à la clientèle car il fut très très écorché ...,4
360388,12-MAY-12,11-MAY-12,Meriem,,fr,70.53.192.97,yvon_fugere@sympatico.ca,15511013,000000125153116,5,3,"le problême ne relevais pas vraiment de bell il sagissait d,un module a installé sur mon ordinateur en l,ocurence adobe shackwave player la demoiselle ma donné le numéro de téléphone de microsof j,ai apeler aujourd,hui mais microsof ma répondu sa ne relevais pas d,eu mais plus tot de adobe il ma donné le numéro de téléphone d,adobe que j,ai rejoint aujourd,hui mais je n,ai pus converser en francais puisque l,interlocuteur ne parlais pas francais je vais me reprendre lundi salutation a la demoiselle qui ma répondu qui a été tres gentille",5
360389,12-MAY-12,11-MAY-12,Elizabeth,,en,69.156.152.177,hn_h@sympatico.ca,15504401,000000125136938,4,5,,4
360390,12-MAY-12,11-MAY-12,Victor Gabriel,,en,70.49.117.39,jdhaight19@bell.net,15504877,000000125147801,3,2,More Descriptive as to my problem. The resolution of which my son told me and it worked. ,4
360391,12-MAY-12,07-MAY-12,William,,en,74.15.62.215,emil.nedra@sympatico.ca,15484986,000000125054674,5,5,nothing,5
360392,12-MAY-12,11-MAY-12,Sajid,,en,70.49.244.215,ronmck@sympatico.ca,15509027,000000125141144,4,5,,3
360393,12-MAY-12,11-MAY-12,Julio,,en,74.15.83.62,kim.tinney@sympatico.ca,15505845,000000125148473,4,5,,5
360394,12-MAY-12,11-MAY-12,Bas,,en,70.49.173.47,williamwozney@sympatico.ca,15510869,000000125143299,4,4,make a job for someone in Canada,4
360395,12-MAY-12,11-MAY-12,Armando,,en,99.248.147.194,paulee@sympatico.ca,15508137,000000125141481,1,1,"give customer accurate and truthful information, and real solutions",1
360396,12-MAY-12,11-MAY-12,Zulfiquar,,en,69.157.36.208,thelma.sadleir@sympatico.ca,15510321,000000125152221,5,4,No complaints.  Your rep. was friendly and competent,5
360397,12-MAY-12,11-MAY-12,Venkatesh,,en,72.39.183.144,bonnier@bell.net,15501595,000000125139131,4,4,nothing,3
360398,12-MAY-12,11-MAY-12,Kamel,,fr,184.146.252.245,louismc@bell.net,15506427,000000125147779,5,5,"je suis vraiment très satisfait de mon soutien en ligne que j'ai eu avec m. kamel ... ce technicien est vraiment très professionnelle et compétant, en plus d'être diplomate et patient et très respectueux .j'apprécie ce service en particulier pour  pour la qualité de vos technicien et de votre produits aussi . main je peut vous certifier que la qualité de kamel fait toute une différences parmi tout vos technicien de soutien en ligne que j'ai vue jusqu'à maintenant !! je lui donne une note de 10 sur 10. prochainement 3 de mes amis vont changer de fournisseur  pour leurs service internet .et puis je leurs aie fortement recommandée de s'abonnée au service de bell internet et de prendre votre forfait (fibre 10) et de ne pas hésiter a prendre votre antivirus pour obtenir un maximum de service exceptionnelle en tout point .chose qu'ils vont faire très prochainement . alors voilà la perception que j'ai de bell internet et de vos techniciens d'une qualité exceptionnelle mon chère m. responsable  de ce service .j'ai pour principe de vie qu'il faut toujours dire la vérité et donner l'heure juste.et en particulier a ceux qui nous le demande,alors c'est pour cette raison que je n'hésite pas a recommander les service de bell internet a tout mes amis qui ne connaisse pas votre service et vos produits. probablement que je n'aurais pas la chance de reparler a se fameux technicien kamel ,alors veiller a le remercier encore une fois pour l'excellant service qu'il ma donnée hier           par-ce qu'il le mérite vraiment!! javais vraiment de gros problèmes et puis il ma donnée beaucoup plus de service qu'il est supposer de faire. et je l'apprécie beaucoup . je vous souhaite une belle journée .cordialement votre fidèle  client de belle internet louis mcnicoll bye et a la prochaine . 




    ",5
360399,12-MAY-12,11-MAY-12,Mariem,,fr,67.70.17.215,danmyre@sympatico.ca,15502539,000000125143279,4,4,,4
360907,06-MAY-12,04-MAY-12,Pratiksh,,en,99.240.193.79,sgrossner@sympatico.ca,15465184,000000124989937,1,1,"Have someone on the line who is knowledgeable about his job and can resolve a problem without sticking to a script.  after waiting on line listening to the same message repeating itself over and over, I got someone who really did not appear to know what to do.  I than had to call again and now am being sent a new modum.  I am on another computer at someone's house in order to access me account.  I am not impressed with the service at all.  When I called back on saturday, at least the first person that I spoke to was fluent in english and understood what the problem was and took action to rectify it. Perhaps instead of outsourcing the support desks out of the country, we keep the jobs here and support Canadian customers with Canadian workers. Fro the most part, I am satisfied with my bell service, but when I do have a problem, it is very difficult to get help ad have it resolved in  timely manner with the minimum of aggravation trying to both make myself understood and understanding the heavily accented English on the phone.",3
360908,06-MAY-12,05-MAY-12,Dilli,,en,70.31.21.100,sheila6@sympatico.ca,15473678,000000125012873,1,1,"Listen to what the customer is saying. Pay attention to the fact that the caller has called about a telephone line and not about the internet. Please do NOT assume that customers have no idea about what they are complaining about. I called because I had no dial tone on my land line. I also mentioned that since the phone didn't work I could not use the internet. All they heard was I couldn't use the internet. If I was calling about the internet why was I always using the number 2 option for fixing a phone. You are the Bell do you not know the difference between a phone and the internet? Last night they even asked me about my television. I never once complained about my TV as I have Rogers for that. I was without phone service from early Thursday morning until this morning (Sunday). Each day I was told someone would be out to repair the problem. Great customer service!I have been a customer for nearly 50 years and I am really thinking Rogers is maybe the way to go. I told your customer service my husband is in the hospital and my mother is 92 so a working phone is vital to me. But that did not seem to matter to anyone at Bell. I also wasted 3 days waiting for the repairman to come, when I should hae been with my husband. When a customer calls it should not take 41 minutes on my cell phone to ascertain what the problem is and I should not have to speak to 2 dozen idiots to explain that the phone has no dial phone and when will it be fixed.",1
360909,07-MAY-12,05-MAY-12,Afef,,en,76.67.91.151,evelyn.paquin.realtor@sympatico.ca,15469389,000000125022062,2,4,talk slowly to explain  i had asked in engish .,3
360910,07-MAY-12,05-MAY-12,Yasmin,,en,24.109.70.151,shadoweh@sympatico.ca,15473654,000000125025158,5,5,,4
360911,07-MAY-12,06-MAY-12,Hugo,,en,70.54.10.244,b_gallagher@sympatico.ca,15475432,000000125032506,5,5,Nothing,5
360912,07-MAY-12,20-APR-12,Dashrathan,,en,76.68.78.171,dropmealine@sympatico.ca,15349254,000000124695759,5,5,"It would have been nice if someone had shown up for the first appointment scheduled. I had made three previous appointments to have my internet upgraded, all the same week. I was already shopping for a new provider.",3
360913,07-MAY-12,06-MAY-12,Jihene,,fr,69.159.130.77,gidaniel@sympatico.ca,15476966,000000125028044,3,1,,3
360914,07-MAY-12,05-MAY-12,Julio,,en,67.69.36.201,evans.bill@sympatico.ca,15469384,000000125025595,2,1,"Better english better knowledge Today I am getting a new power cable to fix my issue I hope this resolves it
 Bill ",
360915,07-MAY-12,06-MAY-12,Krishnan,,en,76.65.100.38,ccovit@sympatico.ca,15475848,000000125032740,4,3,,4
360916,07-MAY-12,01-MAY-12,Eric,,en,69.158.181.87,margw8@sympatico.ca,15448115,000000124928331,4,3,   To date I have not received the new modem so there has been no change as yet.,4
360917,07-MAY-12,06-MAY-12,Alfredo,,en,76.64.196.200,panpeter@sympatico.ca,15479238,000000125037762,5,4,"stop raising your rates every so often; and you will not loose customers",4
360918,07-MAY-12,04-MAY-12,Sonia,,fr,67.68.117.204,andre.boulanger@sympatico.ca,15455008,000000125005313,4,4,,4
360919,07-MAY-12,06-MAY-12,Salvador,,en,184.147.233.3,ian.lancashire@sympatico.ca,15477290,000000125029219,,4,"It took five-six calls to reach someone who could solve the problem I had (and it was my problem: I did not understand your e-bill). The last CCR, a woman, solved it, but I don't know her name.
    The problem was this: how to get the same full information on an e-bill that we can obtain on a printed bill. 
    Your e-bill does not highlight he necessary links or give instructions on how to do so. Its only printout of the bill gives partial details. You have to download the e-bill to get complete details, or you have to click on not-very-obvious links. I suggest that you include on the e-bill a one-sentence instruction on how to obtain a detailed bill from your e-bill.
    The first five people who took my call could not tell me how. One said that it was impossible. Some clerks gave contradictory advice or did not know enough to resolve my confusion. ",3
360920,07-MAY-12,06-MAY-12,Roy,,en,206.210.122.242,bassnblmb@sympatico.ca,15475466,000000125036824,5,5,"I was completely satisfied with Roy's help. He asked the correct questions of me to find out the issue at hand and processed too find a quick solution.
thank yo for your help if was much appriciated, especially on a Sunday afternoon when everything else is closed.",5
360921,07-MAY-12,06-MAY-12,Habil,,en,184.146.87.36,j_c_kell@sympatico.ca,15477398,000000125035607,5,5,,4
360922,07-MAY-12,06-MAY-12,Yosra,,fr,76.64.114.11,muguettegd@sympatico.ca,15479046,000000125032160,5,4,elle ma beaucoup aider car j'avais plus les moyens d'avoir le plaisir de lire mes é-mails et la gentille dame ma tres bien aidé un gros merci à cette dame,5
360923,07-MAY-12,06-MAY-12,Abdul,,en,67.70.43.21,jennpalmer@bell.net,15477588,000000125038179,5,5,Nothing,5
360924,07-MAY-12,06-MAY-12,Charles,,en,64.231.186.139,bond007-1@sympatico.ca,15475644,000000125031563,5,5,Nothing,5
360925,07-MAY-12,06-MAY-12,Fatma,,fr,67.68.242.241,anne.monty@sympatico.ca,15475306,000000125031523,5,5,,5
360926,07-MAY-12,06-MAY-12,Ramzi,,fr,184.145.154.120,guyzmo2000@bell.net,15477112,000000125036474,1,1,,3
360927,07-MAY-12,06-MAY-12,Imed,,fr,184.145.154.120,guyzmo2000@bell.net,15477114,000000125037137,5,5,,5
360928,07-MAY-12,06-MAY-12,Salvador,,en,174.89.130.133,casey.peters@sympatico.ca,15475814,000000125035975,5,5,None to my knowledge,5
360929,07-MAY-12,06-MAY-12,Mohamed Ali,,fr,67.68.66.249,nfreve@sympatico.ca,15479090,000000125035790,5,5,,5
360930,07-MAY-12,06-MAY-12,Syed,,en,206.47.78.150,r.mcbride@sympatico.ca,15479542,000000125037553,5,5,,5
360931,06-MAY-12,04-MAY-12,Manoranjith,,en,70.49.150.159,vanpelt@sympatico.ca,15466460,000000125010799,5,5,Manoranjith was just fantastic! Need more like him to answer tech phone.,5
361467,06-MAY-12,04-MAY-12,Antony,,en,70.51.225.40,trinity3@sympatico.ca,15466314,000000124994379,3,3,,2
361468,06-MAY-12,05-MAY-12,Ines,,fr,174.91.255.38,Denis82@sympatico.ca,15467134,000000125018142,5,5,rien,5
361469,06-MAY-12,05-MAY-12,Cesar,,en,74.15.80.89,kev7@bell.net,15470994,000000125023414,3,2,On the telephone too long to solve the technical problem. Again the issue is Bell Internet Security Services opens a window and says it has encountered an error and must be restarted. Problem not solves!!!!!,3
361470,06-MAY-12,05-MAY-12,Marina,,en,174.89.47.8,coalcars@sympatico.ca,15468537,000000125026992,5,5,,5
361471,06-MAY-12,05-MAY-12,Hamdi,,fr,69.156.67.126,rejeanneetnicolas@bell.net,15473048,000000125026228,5,5,,4
361472,07-MAY-12,06-MAY-12,Shabbir,,en,69.157.61.86,hgrant@sympatico.ca,15477214,000000125030278,4,3,,3
361473,07-MAY-12,06-MAY-12,Stephen,,en,174.94.40.231,kirkcanning@sympatico.ca,15478028,000000125029443,5,4,,2
361474,07-MAY-12,04-MAY-12,Aqeel,,en,174.92.12.178,paula.meyer@sympatico.ca,15463498,000000124989962,5,4,,4
361475,07-MAY-12,06-MAY-12,Ibtissem,,fr,69.156.121.221,roger.guertin@sympatico.ca,15479824,000000125031879,4,4,"Je ne met aucunement en doute la competence et la presentation de la dame, MAIS que Bell fasse affaire avec la Tunésie pour ce service est une insulte grave.
Bell est canadien, ces emplois devraient être au québec, c'est au Canada que Bell as pris naissance et qu'il fait son argent. C'est ici que ces emplois doivent RESTER
Je commence à remettre en doute de vous faire confiance.",
361476,07-MAY-12,06-MAY-12,Elmer,,en,70.26.20.188,sufiway@sympatico.ca,15480412,000000125038479,5,5,Nothing,5
361477,07-MAY-12,06-MAY-12,Roy,,en,67.69.36.201,bdesav@sympatico.ca,15475480,000000125032268,4,4,,3
361478,07-MAY-12,06-MAY-12,Nelson,,en,76.64.23.253,nolamacfour@sympatico.ca,15479162,000000125038346,5,1,"It is not Nelson I am dissatisfied with.This is beyond his ability to investigate, and is still not resolved. I am on the Board of Directors for Scarborough Garden and just a few days ago sent a PDF of a 3 hours Board meeting..to 14 Board members..with NO TROUBLE.Sunday,to the exact same people, I tried to send an important email which they needed before Tuesday.6 bounced back as undeliverable.Some emails were yahoo,gmail,hotmail,rogers,etc which all went successfully.The 6 that bounced were all ONLY SYMPATICO.I gave Nelson remote control and he saw the emails..said nothing wrong with computer or my connections or account.We even sent one from my nolamacfour@hotmail.ca to my nolamacfour@sympatico.ca..and it also bounced with Mailer Demon undeliverable. THIS IS STILL NOT RESOLVED.I WAS GIVEN A TICKET 125038346.They phoned my answering machine this morning,left a short message..but were gone before I could answer.I phoned Bell again and went through the whole thing again.She is arranging for a phone call and another remote aceess. I told them I would be here all day. What is strange is that some of the ones with message saying undeliverable..WERE ACTUALLY RECEIVED BY MY BOARD,AND ONE PERSON SENT ME SOMETHING (WHICH I GOT WITH ATTACHMENTS0 AND HE GOT A MESSAGE SAYING UNDELIVERABLE.WE HAVE HAD TO PHONE..TO VERIFY, AND I AM STILL WAITING FOR THE CALL FROM BELL (IT IS NOW 1:30.",5
361479,07-MAY-12,04-MAY-12,Mohamed Bilel,,fr,184.146.250.46,alexandraleclerc1@sympatico.ca,15454816,000000124997687,5,5,,5
361480,07-MAY-12,04-MAY-12,Mohamed,,fr,184.146.250.46,alexandraleclerc1@sympatico.ca,15454818,000000124998440,5,5,,5
361481,07-MAY-12,28-APR-12,Rahul,,en,70.50.113.241,suep@sympatico.ca,15435637,000000124870044,1,1,I am trying to register for MyBell but am unable to do so as another customer has registered using my bell e-mail account. This should be deleted from her acct. I cannot believe that I cannot register for MyBell using my e-mail account that I PAY BELL for and now I am going to be charged $2 for a paper bill. How ridiculous is that?,
361482,07-MAY-12,02-MAY-12,Evan,,en,65.94.132.192,elizabeth.daisley@sympatico.ca,15451989,000000124946232,3,3,I will have to wait and see if the inquiry was resolved as this was the second time asking for a resolution to this issue,3
361483,07-MAY-12,06-MAY-12,Edwin,,en,96.23.176.21,mavieturgeon@sympatico.ca,15478732,000000125033106,5,5,,4
361484,07-MAY-12,06-MAY-12,Shyam,,en,70.26.136.30,charleslevy30@sympatico.ca,15475886,000000125030454,4,4,NOTHING BETTER,5
361485,07-MAY-12,04-MAY-12,Rym,,fr,184.151.114.74,pelland@bell.net,15463574,000000124992725,1,1,,1
361486,07-MAY-12,04-MAY-12,Jamie,,fr,184.151.114.74,pelland@bell.net,15463576,000000124992986,1,1,,1
361487,07-MAY-12,06-MAY-12,Jose,,en,70.55.30.106,nlmorris@bell.net,15479152,000000125038223,3,2,"We are having problems with emails failing to come into main desk top computer but coming into a lap top under Bell Mail rather than the normal email icon. Rep tried to work through problme with me but was unable to activate connection so that he could take chsrge of analysis. He ended up saying we must have some problme with computer itself! Could there be something wrong with model. We are now geting a few emails on desk top but all mails on lap top andthrough ""in box"" on apple Ipad. Weird eh? Anyway, our desk top computer is working fine for all other functions and tasks i.e. google etc.",5
361488,07-MAY-12,05-MAY-12,Francis,,en,174.89.193.74,deloresb@sympatico.ca,15468832,000000125020569,4,4,Sometimes the people are hard to understand but they do their best.,4
361489,07-MAY-12,06-MAY-12,Munuganti Gyaneshwar,,en,64.229.48.104,ellediva@bell.net,15476583,000000125033101,4,4,nothing,5
361490,06-MAY-12,04-MAY-12,Walid,,fr,50.100.122.222,k.s.harek@bell.net,15460494,000000125008797,4,5,,4
361491,06-MAY-12,05-MAY-12,Prem,,en,70.31.57.66,sadyr@sympatico.ca,15473436,000000125012854,4,4,"The actual auditory communication was not good; he sounded extremely far away; several times had to ask him to repeat himself even after turning up the volume at my end.",5
361492,06-MAY-12,05-MAY-12,Gattu,,en,65.94.30.200,jodiandchris@sympatico.ca,15470646,000000125027637,5,3,Was on hold a little to long was on the phone for about 40 min in all,4
361493,06-MAY-12,05-MAY-12,Mohammed Zaid,,en,174.88.52.119,gailserjeant@sympatico.ca,15469658,000000125017638,5,5,I can't think of anything unless you want to give me a new computer!  Service was the best.,4
361494,08-MAY-12,07-MAY-12,Walter,,en,70.29.149.171,dcnnn@sympatico.ca,15484190,000000125048391,5,5,,5
361495,08-MAY-12,07-MAY-12,Zoubeir,,fr,70.49.5.155,marc.benoit@sympatico.ca,15489150,000000125053629,4,4,,5
361496,08-MAY-12,07-MAY-12,Carlos,,en,76.70.101.129,ediles1@sympatico.ca,15484850,000000125047381,5,5,nothing.  Carlos was very helpful and patient.,5
361497,08-MAY-12,07-MAY-12,Med Anouar,,fr,65.93.124.153,huguettedeschamps@sympatico.ca,15486444,000000125045907,4,4,aucune idée,3
361498,08-MAY-12,06-MAY-12,Nizar,,fr,70.29.236.120,j.leduc2006@sympatico.ca,15477388,000000125036876,5,5,,5
361499,08-MAY-12,07-MAY-12,Yassine,,fr,184.144.210.227,mamie.7@sympatico.ca,15489088,000000125053479,5,5,Tout à été fait pour que je sois totalement satisfaite et le tout avec beaucoup de respect et de patience. Merci,5
361992,09-MAY-12,07-MAY-12,Mithila Maraj,,fr,174.93.163.231,guy.gibou@sympatico.ca,15486054,000000125051709,3,4,"Meilleur service, j'ai n'ai pas eu d'accès internet pour plus de 24 heures. Dans le paasé, un technicien venait sur place pour effectuer les reparations.",
361993,09-MAY-12,07-MAY-12,Jeff,,en,74.14.165.215,calivt@sympatico.ca,15483082,000000125042258,3,4,"It is unfortunate that as bell moves to Fibe it leaves behind customers that it feels are not profitable. This being 2012 I should not be ""stuck"" with less than a 2 Mb download speed.",2
361994,09-MAY-12,06-MAY-12,Melinda,,en,69.159.12.184,beausol@sympatico.ca,15475492,000000125028807,4,4,Nothing,4
361995,09-MAY-12,07-MAY-12,Andrea,,en,65.94.191.59,helenbuet@sympatico.ca,15486256,000000125042686,5,5,,5
361996,09-MAY-12,25-APR-12,Miguel,,en,70.26.96.137,fly.fisherman@bell.net,15400312,000000124814754,5,1,"Basically just fix the problem, which is something that two of your techs, and two from Radial Point haven't been able to do so far - the issue came back this morning again after Radial Point had access to my computer for about 10 hours yesterday, it was working at 10pm last night, but  Bell Internet Security Services crashed again at 8:10am this morning, as it has repeatedly since I first reportedthe problem early last week - so far about 20 hours have been spent between your techs, and Radial Point's trying to resolve this issue - I'm answering question #4 of this survey which basically asks what I think of Bell's Support by selecting not sure - the techs who have worked on my issue, both from Bell, and Radial Point, have been courteous, and professional. Despite their best efforts my problem remains - I am unable to complete a scan, so for all intents, and purposes my computer remains unprotected against threats. It has been a very frustrating week so far, I hope it gets better soon.",
361997,09-MAY-12,04-MAY-12,Houssemeddine,,fr,216.16.247.154,jocelyn.doyon@sympatico.ca,15460066,000000124990465,5,5,,5
361998,09-MAY-12,07-MAY-12,Leni,,en,70.31.24.56,cowboy@sympatico.ca,15483794,000000125051660,5,5,,4
361999,09-MAY-12,26-APR-12,Ramzi,,fr,70.55.97.194,dianeverville@bell.net,15407956,000000124837987,5,5,,5
362000,09-MAY-12,06-MAY-12,Melvin,,en,67.68.60.11,Jane_Henry@bell.net,15474924,000000125034968,5,4,,5
362001,09-MAY-12,23-APR-12,Erika,,en,70.27.139.77,sturgex@sympatico.ca,15380684,000000124750939,5,5,,5
362002,09-MAY-12,07-MAY-12,Tim,,en,209.29.196.10,gjagdev@sympatico.ca,15485856,000000125044974,5,5,,5
362003,09-MAY-12,04-MAY-12,Andrea,,en,174.88.25.177,helen.brown@sympatico.ca,15459010,000000124995824,4,2,Decrease wait time while on hold with the phone. Extremely long time. ,3
362004,09-MAY-12,07-MAY-12,Jordan,,en,70.30.62.191,john_labrecque82@sympatico.ca,15487470,000000125046692,5,5,"send my wireless modem when I first ordered it, two weeks or more ago.
",3
362005,09-MAY-12,01-MAY-12,Katherine,,en,174.91.28.38,hammers1690@sympatico.ca,15445928,000000124923590,4,4,,3
362006,09-MAY-12,07-MAY-12,Elvis Francisco,,en,76.67.179.102,perry_samberg@sympatico.ca,15490930,000000125063579,5,5,shorten wait time,4
362007,09-MAY-12,07-MAY-12,Gabriela,,en,70.48.164.42,cool.gramma@bell.net,15483762,000000125047717,5,5,,4
362008,09-MAY-12,07-MAY-12,Will,,en,67.70.116.59,maurice349@sympatico.ca,15489462,000000125041827,4,4,Should have been first point of contact,4
362009,09-MAY-12,07-MAY-12,Hency,,en,50.101.142.59,ndavy@sympatico.ca,15490322,000000125046459,5,5,nothing,5
362010,09-MAY-12,07-MAY-12,Mario,,en,64.231.244.204,jean.pilkey@sympatico.ca,15486970,000000125054725,4,1,check the reset button on the modem.,4
362011,09-MAY-12,06-MAY-12,Miguel,,en,174.91.119.209,davidandsharon@sympatico.ca,15476228,000000125037689,5,5,,5
362012,09-MAY-12,05-MAY-12,Houda,,fr,74.12.230.109,maraywayland@sympatico.ca,15471662,000000125013982,4,4,,5
362013,09-MAY-12,23-APR-12,Roy,,en,74.12.242.154,waterbaby@bell.net,15381908,000000124765846,1,1,Allow the customer to escalate byond the agent to someone who can work around a problem.  I spent nearly five hours of airtime attempting to solve a simple problem.  Call if you would like details!  I solved the problem by sending a hardcopy letter to Bell.,2
362014,09-MAY-12,07-MAY-12,Mohan,,en,174.94.56.50,369jb@sympatico.ca,15481100,000000125064079,5,5,,5
362015,09-MAY-12,07-MAY-12,John,,en,184.144.57.80,lad.vijay@bell.net,15488292,000000125052865,5,5,,5
362016,09-MAY-12,07-MAY-12,Mithila Maraj,,en,70.48.185.251,marion.clermont@sympatico.ca,15489300,000000125049068,5,5,nothing,4
362017,09-MAY-12,07-MAY-12,Walter,,en,184.147.218.160,lenrochard@bell.net,15488482,000000125057850,5,1,"Disgusted.
Because my NEW computer still takes about 4 minutes to connect to the internet.
Very aggravating. I am currently considering getting a different provider. ",
362018,09-MAY-12,07-MAY-12,Nicholas,,en,76.65.207.248,lorenzo.liscio002@sympatico.ca,15488730,000000125059420,5,5,,5
362019,09-MAY-12,07-MAY-12,Walid,,fr,67.68.116.143,JEANMARC69@sympatico.ca,15481258,000000125060668,1,1,"J,AI DU RAPPELER LE 9 MAI POUR EFFECTUER LES REPARATIONS, AVEC SATISFACTION. LE BLAME EST DU A MON INEXPERIENCE AVEC LES ORDIS.",4
362020,09-MAY-12,07-MAY-12,Daniella,,en,69.90.37.171,damiano7@sympatico.ca,15483970,000000125061639,5,3,I had no problem with the technician that got my service up and running temporary.  I had two bell service trucks come out Sunday and told me that my telephone line was cut and they would send someone Monday to fix but him temporary fix my line but told me he had to get a locator to fix the cut line. Rocco Damiano,4
362021,09-MAY-12,07-MAY-12,Hanen,,fr,69.159.137.130,anne.simard078@sympatico.ca,15481988,000000125040228,5,4,,5
362022,09-MAY-12,07-MAY-12,Jose,,en,65.95.249.246,halwhite999@bell.net,15486124,000000125044491,4,4,it was excellent,5
362023,09-MAY-12,07-MAY-12,Martin,,en,184.146.130.254,msampson1@bell.net,15490202,000000125039825,1,1,It is still not resolved I can only get mail from my Bell email not my personal,1
362024,09-MAY-12,07-MAY-12,Nandhini,,en,184.146.130.254,msampson1@bell.net,15490204,000000125063282,1,1,"She was at least able to get it so i can send mail from my personal email address but I still can not Get mail

I AM VERY UNHAPPY DISATISFIED",1
362025,09-MAY-12,07-MAY-12,Houda,,fr,76.64.24.140,beatricejl@sympatico.ca,15482436,000000125043883,4,5,,4
362026,09-MAY-12,07-MAY-12,Hemanth Kumar,,en,70.49.135.30,jansil@sympatico.ca,15486806,000000125051107,4,1,"Person that took call was very friendly and called back several times ... very consiencious, but he could not resolve the problem.",
362027,09-MAY-12,07-MAY-12,Ann,,en,184.144.15.185,jdgrohs@sympatico.ca,15486920,000000125063309,1,1,,3
362028,09-MAY-12,05-MAY-12,Hugo,,en,70.50.42.37,biker76@bell.net,15467946,000000125014290,1,1,Bell decided that at 3:12PM on May 5th that the problem had been resolved and cancelled the Techician's call for May 6th.  This all happened WITHOUT CHECKING WITH THE CUSTOMER whether the problem was resolved.  It had not been.  Next Technician appointment was May 7th,1
362029,09-MAY-12,06-MAY-12,Manoranjith,,en,174.92.13.155,brucetam@bell.net,15475710,000000125028721,5,5,,4
362030,09-MAY-12,05-MAY-12,Sukumar,,en,69.158.24.84,s.murdoch@sympatico.ca,15473424,000000125022853,5,5,,5
360400,12-MAY-12,11-MAY-12,Nikitha,,en,174.88.202.66,paleczny@sympatico.ca,15508005,000000125140730,5,5,could have had my out-dated router changed a couple of years earlier. ,4
360401,12-MAY-12,11-MAY-12,Jose,,en,70.53.107.81,lizaj@bell.net,15506333,000000125141140,5,4,None that I am aware of.,5
360402,12-MAY-12,11-MAY-12,Annie,,en,65.95.60.74,dave.pauline@sympatico.ca,15502595,000000125145900,5,5,Annie answered all my concerns and politely and knowledgable.,5
360403,12-MAY-12,11-MAY-12,Quintin,,en,70.51.89.146,samary1@sympatico.ca,15509343,000000125145261,5,5,N/A,4
360404,12-MAY-12,11-MAY-12,Miroslav,,fr,174.92.158.39,francine.bruneau@sympatico.ca,15503599,000000125144954,5,5,Le tout fut à notre satisfaction. Merci!,5
360405,12-MAY-12,11-MAY-12,Houssemeddine,,fr,24.202.239.168,carmen.lavigne@bell.net,15501881,000000125139769,5,4,rien,5
360406,12-MAY-12,11-MAY-12,G Benj,,en,76.68.93.55,cruachan@bell.net,15502387,000000125139878,5,5,,5
360407,12-MAY-12,11-MAY-12,Daniella,,en,184.147.10.171,rupertralph@bell.net,15509135,000000125139863,5,3,not your fault you could not help.,5
360408,12-MAY-12,11-MAY-12,Jose,,en,70.24.17.45,blhawks@bell.net,15501539,000000125147737,3,2,,4
360409,12-MAY-12,11-MAY-12,Tony,,fr,67.68.93.226,genevievebillette@sympatico.ca,15503851,000000125136621,2,,"ça fait tellement de problèmes que j'ai avec internet Sympatico depuis des années... je ne suis jamais vraiment certaine qu'ils sont totalement résolues.  De plus, je suis certaine que je paye pour un service haute vitesses qui n'a pas la vitesse réelle que je devrais avoir.  Je suis à la recherche d'information pour trouver un fournisseur internet qui donne vraiment le service, la vitesse et la qualité de service pour laquelle je paye. ",
360410,12-MAY-12,11-MAY-12,Michael,,en,174.92.77.148,murraysa@sympatico.ca,15507601,000000125142565,,,"I did not speak with a Micheal at this time, however I did answer a phone survey around then.",
360411,12-MAY-12,30-APR-12,Brendan,,en,50.101.77.136,anneamodeo@sympatico.ca,15439840,000000124907730,5,4,,4
360412,12-MAY-12,11-MAY-12,Stephen,,en,174.92.13.23,john.boat@sympatico.ca,15505273,000000125137982,4,4,so far so good,4
360413,12-MAY-12,11-MAY-12,Zohra,,fr,65.92.177.159,claudette.dube5@sympatico.ca,15502229,000000125148163,4,4,,4
360414,12-MAY-12,11-MAY-12,Visakan,,en,174.88.42.78,james.hadden@sympatico.ca,15504715,000000125140479,5,5,not a thing,5
360415,12-MAY-12,11-MAY-12,Matthew,,en,70.27.142.98,jsgamble@bell.net,15505443,000000125144794,1,1,Listened to my wife as it is her internet service not mine.  She felt she was treated like a second class citizen.,1
360416,12-MAY-12,11-MAY-12,Zaccheus,,en,70.48.206.39,dgpl@bell.net,15502803,000000125147014,5,5,Sometimes your operator./consultants are hard to comprehend,5
360417,12-MAY-12,11-MAY-12,Sushil,,en,64.229.84.140,jane.james@sympatico.ca,15504752,000000125141084,5,5,,5
360418,12-MAY-12,11-MAY-12,Karen,,en,65.95.125.188,kaye.wright@sympatico.ca,15505703,000000125139244,1,1,could not under stand the person i was talking too. she had very poor english.,3
360419,12-MAY-12,11-MAY-12,Kevin,,en,174.88.3.130,stevemary@bell.net,15510003,000000125135686,3,1,fix the problem,2
360420,12-MAY-12,11-MAY-12,Aleem,,en,70.55.30.169,mike.em@sympatico.ca,15507333,000000125137926,5,5,,5
360421,12-MAY-12,11-MAY-12,Ali,,en,70.24.177.224,jjwills@sympatico.ca,15505123,000000125143056,5,5,,5
360422,12-MAY-12,06-MAY-12,Kamel,,fr,74.15.229.221,laplo@sympatico.ca,15478146,000000125032136,5,4,"Je clique « Envoyer » et ça part pas!! Améliorer mon expérience signifie ne pas me forcer à interrompre la transmission et à vous écrire ceci... Je vais réduire ma recommandation à Probablement. J'avais coché Absolument auparavant.

Maintenant, je vais cliquer Envoyer et attendre les MINUTES nécessaires.",4
360423,12-MAY-12,11-MAY-12,Estephania,,en,65.93.179.159,rjasinski@sympatico.ca,15508835,000000125146678,4,4,The information required was given to me in a clear and cocise manner by someone who knew what they were talking about and your specific need. Rated Very Good. I rarely score anyone as excellent unless they were really outstanding.,5
360424,12-MAY-12,11-MAY-12,Feres,,fr,174.93.221.55,fra.gilles@sympatico.ca,15503581,000000125142684,5,5,,5
360425,12-MAY-12,11-MAY-12,Houcem,,fr,70.55.116.20,j.poisson@sympatico.ca,15504625,000000125152685,5,5,"faire lors de mon premier ou de mon deuxième appel, ce qui a été fait rapidement le 11 mai.De plus envoyer un courriel à quelqu'un qui n'a plus accès à ses courriels, est un peu débile à mon avis !Le service le 11 mai a été parfait, mais les 2 fois précédente, ce fut pourri.",2
360426,12-MAY-12,11-MAY-12,Jyotsna,,en,184.145.8.183,howcher@sympatico.ca,15504439,000000125151547,5,5,send me a email to reset my email myself,5
360427,12-MAY-12,11-MAY-12,Jeannette,,en,70.48.207.12,rbabcock@bell.net,15508657,000000125141247,5,4,Not sure,3
360428,12-MAY-12,11-MAY-12,Imen,,fr,67.70.71.64,rlabbejroy@sympatico.ca,15508861,000000125137137,5,5,excellente,4
360429,12-MAY-12,11-MAY-12,Heni,,fr,67.71.78.141,pierre.langelier@sympatico.ca,15508335,000000125142101,5,5,permettre à la conseillère de traiter la demande pour mobilité et internet quant aux détails de la facturation actuelle. ,5
360430,12-MAY-12,11-MAY-12,Jordan,,en,65.95.196.175,ksiegburg@sympatico.ca,15505955,000000125151714,5,5,,5
360431,12-MAY-12,11-MAY-12,Adam,,en,174.89.103.243,wheelans@sympatico.ca,15510835,000000125144038,5,4,,
360432,12-MAY-12,11-MAY-12,Mahender,,en,174.89.103.243,wheelans@sympatico.ca,15510833,000000125144587,5,4,,
360433,12-MAY-12,11-MAY-12,Bry,,en,65.95.138.237,s-e.smith@sympatico.ca,15509205,000000125138598,5,4,Bryan was most helpful.,5
360434,12-MAY-12,11-MAY-12,Vladimir,,en,76.69.24.135,barb.gonyou@sympatico.ca,15501307,000000125153856,1,1,"You could have fixed my problem,after spending 1hour and 15 mins on the phone and another 50 minutes today and still not resolving the issue this is unacceptable.",1
360435,12-MAY-12,11-MAY-12,John,,en,69.159.7.94,greatwhtnrth@sympatico.ca,15504113,000000125137951,4,4,,3
360436,12-MAY-12,11-MAY-12,Denise,,en,67.68.195.31,dotwinder@sympatico.ca,15503013,000000125137115,5,5,Nothiing,4
360437,12-MAY-12,07-MAY-12,Klai,,fr,174.93.236.54,muriellelamarre@bell.net,15490254,000000125055438,5,5,Rien de plus,5
360438,12-MAY-12,11-MAY-12,Tathiana,,en,70.54.90.119,pendert@sympatico.ca,15508211,000000125142705,5,5,Your access to the ebill is not user friendly.That is why I had to get help.,4
360439,12-MAY-12,11-MAY-12,Kyle,,en,74.15.116.163,je.c@sympatico.ca,15504881,000000125146081,5,3,"Transfered me to a comp. technician.I still believe that I was well served by
Kyle.",5
360440,12-MAY-12,11-MAY-12,Pamela,,en,74.15.116.163,je.c@sympatico.ca,15504879,000000125147053,5,5,"Nothing, was very well served!",5
360441,12-MAY-12,11-MAY-12,Med Amine,,fr,174.89.209.173,lamon_lou@sympatico.ca,15506047,000000125150097,5,5,,5
360442,12-MAY-12,11-MAY-12,Alvin,,en,65.92.163.183,scmartin@sympatico.ca,15509491,000000125142121,5,5,,5
360443,12-MAY-12,11-MAY-12,David,,en,74.14.44.133,jamesking1@sympatico.ca,15504731,000000125140835,5,5,noy a thing,5
360932,06-MAY-12,05-MAY-12,Oscar,,en,74.15.47.37,electropure@sympatico.ca,15469270,000000125020078,2,2,Your tech showed up may6 and put a new modem in..Kudos to Him ..It is up and running.. ,4
360933,06-MAY-12,05-MAY-12,Pamela,,en,70.50.175.61,stephenmangoff@sympatico.ca,15473906,000000125021891,5,5,"Nothing,  the young lady on the phone was professional, courteous, and efficient.  If only all your customer experiences were this good.",4
360934,06-MAY-12,04-MAY-12,Houssemeddine,,fr,76.65.120.102,ludger@bell.net,15461504,000000124994015,5,4,non,5
360935,06-MAY-12,05-MAY-12,Silumula Swathi,,en,174.95.219.60,gittan@bell.net,15469806,000000125019654,3,1,Have someone that can speak English and a better telephone connection - I was frustrated by the experience while trying to get my internet set up with a person whose English was not good and the connection being so bad - hire Canadians to do this job - thank you,1
360936,06-MAY-12,05-MAY-12,Julio,,en,70.50.64.101,ebattrum@sympatico.ca,15469202,000000125014626,5,5,,5
360937,06-MAY-12,05-MAY-12,Timothy,,en,76.67.127.65,ghead2@bell.net,15469766,000000125017314,2,2,,1
360938,06-MAY-12,04-MAY-12,George,,en,64.228.64.15,vpoliscuk@sympatico.ca,15466574,000000124992751,3,2,,4
360939,06-MAY-12,05-MAY-12,David,,en,76.67.119.9,bshrubb@bell.net,15468116,000000125022918,5,5,Offering to absorb the cost of the modem completely would have been nice !,5
360940,06-MAY-12,05-MAY-12,Carlos,,en,174.94.59.250,jhigginbottom@bell.net,15470556,000000125018504,5,5,"At the present time I cannot think of anything was needed to improve this experience, Carlos was very polite and understanding to resolve this problem and offered good advice to prevent this from happening again.
",4
360941,06-MAY-12,05-MAY-12,Ajay,,en,74.14.128.232,drewb@sympatico.ca,15469106,000000125025156,5,4,,5
360942,06-MAY-12,05-MAY-12,Seifallah,,fr,70.48.99.232,mhentati5@sympatico.ca,15472064,000000125019793,3,3,,4
360943,06-MAY-12,05-MAY-12,Rahali,,fr,74.12.168.136,su.g@sympatico.ca,15473958,000000125022428,3,5,"Le conseiller a bien répondu à ma demande, mais il avait un ton un peu impatient.",3
360944,06-MAY-12,05-MAY-12,Alfredo,,en,76.67.96.121,odolny@sympatico.ca,15472498,000000125026102,4,4,my problem was solved so I can't think of anything further. Thank you.,5
360945,06-MAY-12,05-MAY-12,John,,en,64.231.114.54,hjboldt@sympatico.ca,15470060,000000125026916,4,3,,3
360946,06-MAY-12,05-MAY-12,Mohamed Amine,,en,70.52.186.49,tom_milligan@sympatico.ca,15474260,000000125025877,2,2,"Tom Milligan

Thank you for your recent call about your Internet service, at 7:31 PM on Saturday, May 5, 2012 (reference 125025877)

You seem to be confused. No call was made from this location.

Typical Bell.",2
360947,06-MAY-12,05-MAY-12,Marcus,,en,65.95.224.42,riob@sympatico.ca,15473146,000000125022847,5,5,"Here too nothing because your agent was very helpful, considerate and patient.  Problem was resolved and I am very happy.  Thank you.",5
360948,06-MAY-12,05-MAY-12,Mike,,en,174.89.102.176,pioneerplus@sympatico.ca,15472786,000000125018908,5,4,in the beginning offer to improve service and lower monthly cost rather than have the customer come to this conclusion.,5
360949,06-MAY-12,05-MAY-12,Pradheep Kumaar,,en,174.88.26.125,kawasakiltd@bell.net,15470924,000000125025245,3,3,have your call centers here in canada,3
360950,06-MAY-12,04-MAY-12,Rolando,,en,69.159.70.54,j.mmahoney@sympatico.ca,15459398,000000124999327,5,5,Your rep was very good,3
360951,06-MAY-12,04-MAY-12,Mohamed,,fr,76.69.180.160,sebastiencliche@sympatico.ca,15465118,000000125010909,5,5,rien,5
360952,07-MAY-12,06-MAY-12,Klai,,fr,70.49.64.169,potving2@sympatico.ca,15479476,000000125029345,5,5,,5
360953,07-MAY-12,05-MAY-12,Kevin,,en,174.91.123.91,claudia_wmlittle@sympatico.ca,15468494,000000125016753,2,2,fix the problem,2
360954,07-MAY-12,06-MAY-12,Aprajit,,en,184.145.24.207,pahollit@sympatico.ca,15479232,000000125037499,5,5,,5
360955,07-MAY-12,06-MAY-12,Ameer,,en,174.88.170.179,w.hudson@sympatico.ca,15480856,000000125035483,5,5,nothing,5
360956,07-MAY-12,04-MAY-12,Adithya,,en,70.50.45.98,lgsa@sympatico.ca,15461176,000000125000320,5,5,,5
360957,07-MAY-12,06-MAY-12,Yathreb,,en,74.198.164.158,nodarw@sympatico.ca,15479158,000000125029326,5,5,,5
360958,07-MAY-12,04-MAY-12,Karen,,en,76.68.46.60,thehallems@bell.net,15466062,000000125007928,1,1,follow up call after we were disconnected,
360959,07-MAY-12,05-MAY-12,Visakan,,en,70.54.22.120,j.g.wilson@sympatico.ca,15470236,000000125020518,,1,"
Re. Question 1 - Unable to answer because I was not the person involved.

Question 2 - I was not the person involved in this connection but I am the computer user.  When I came to use my computer on Sun. afternoon May 6, I was unable to connect with the internet. Therefore, the inquiry (actually connecting a new modem)was not resolved.

I have just spent 1 1/2 hours with Karla who was finally able to link me up with the internet.  Karla was polite and competent when working through the problem today, Monday,May 7.

Joan Wilson",3
360960,07-MAY-12,04-MAY-12,Luis,,en,142.150.80.17,darcy.lidington@sympatico.ca,15457012,000000125009399,5,5,,5
360961,07-MAY-12,06-MAY-12,Ahmed,,fr,69.156.131.137,5676@bell.net,15474856,000000125032611,1,1,attente de solution...,5
360962,07-MAY-12,05-MAY-12,Rahul,,en,65.95.173.154,don.portoghese@sympatico.ca,15469048,000000125016733,5,4,,5
360963,07-MAY-12,05-MAY-12,Mohamed Amine,,fr,64.229.59.204,pierrette.lampron@sympatico.ca,15472770,000000125020218,5,5,tout a été fait et ce très rapidement.  Merci la personne qui m'a aidée était très courtoise c'est apprécié.,5
360964,07-MAY-12,06-MAY-12,Krishnan,,en,70.24.107.114,ragztime@sympatico.ca,15479574,000000125031308,5,5,,5
360965,07-MAY-12,06-MAY-12,Pierre,,fr,70.52.23.102,b.leduc@sympatico.ca,15475418,000000125029206,4,4,,4
360966,07-MAY-12,06-MAY-12,Sukumar,,en,70.27.5.237,ian-clyde@sympatico.ca,15477288,000000125032229,3,3,"Product is good...Customer service is bad, have to deal with India, need customer service in CANADA ONLY...",3
360967,07-MAY-12,06-MAY-12,Helmi,,fr,76.65.146.214,sissimarion@bell.net,15480210,000000125035710,2,1,"Je crois que le technicien ne savait
absoloument pas comment régler mon problème.",4
360968,07-MAY-12,04-MAY-12,Erick,,en,50.100.137.233,marion.patry015@sympatico.ca,15461984,000000124993674,4,2,Still cannot connect to my ipad!!,4
360969,07-MAY-12,06-MAY-12,Amine,,fr,132.221.36.36,philippe.amyot@sympatico.ca,15479404,000000125029026,4,4,,4
360970,07-MAY-12,04-MAY-12,Saliou,,fr,207.61.145.4,charif.madih@sympatico.ca,15456374,000000125010902,5,5,Rien ,5
360971,07-MAY-12,06-MAY-12,Bedre,,en,70.31.113.213,doncor@sympatico.ca,15476448,000000125033376,4,4,,4
360972,07-MAY-12,04-MAY-12,Mohd,,en,70.24.0.11,roger_kennedy@sympatico.ca,15464566,000000124998578,5,5,I was promised a call back and did not get it I had to call Bell,5
360973,07-MAY-12,06-MAY-12,Elyes,,fr,159.33.64.216,merciercouture@sympatico.ca,15478800,000000125036057,5,5,,5
360974,07-MAY-12,06-MAY-12,Faqria,,en,174.91.113.188,cmunoz0526@sympatico.ca,15476032,000000125033207,5,5,none,5
360975,05-MAY-12,04-MAY-12,Aswathy,,en,174.88.168.198,larosepa@sympatico.ca,15460998,000000125005392,1,1,System now worse than it has ever been.,1
361500,08-MAY-12,07-MAY-12,Badreddine,,fr,184.144.210.227,mamie.7@sympatico.ca,15489086,000000125055553,5,5,Ce n'était qu'une correction à faire et tout c'est très bien déroulé.,5
361501,08-MAY-12,06-MAY-12,Bob,,en,76.65.8.183,barbanthony@bell.net,15475453,000000125034386,5,4,,4
361502,08-MAY-12,07-MAY-12,Walter,,en,70.48.160.28,mrlitwiller@sympatico.ca,15490178,000000125043254,5,4,,4
361503,08-MAY-12,04-MAY-12,Krishnan,,en,65.94.208.133,hjohnston@bell.net,15459078,000000125009809,4,4,Nothing ,4
361504,08-MAY-12,07-MAY-12,Wafa,,fr,70.31.210.113,bontipit@bell.net,15482770,000000125046081,4,,,3
361505,08-MAY-12,07-MAY-12,Aswathy,,en,184.145.90.178,johnnysonc@bell.net,15487490,000000125064009,5,4,,5
361506,08-MAY-12,07-MAY-12,Tejaswvi,,en,64.231.194.145,kalleecoe@sympatico.ca,15487824,000000125058614,5,3,"The new modem you sent me is making a very loud, high pitch humming sound. It is very annoying. It also is very hot especially on the bottom on the modem.
It also needs to be replaced. So i'm not especially happy about that.",3
361507,08-MAY-12,07-MAY-12,Bochra,,fr,65.94.12.217,jolemay.quesnel@sympatico.ca,15487510,000000125042026,5,5,,5
361508,08-MAY-12,07-MAY-12,Adalberto,,en,209.82.15.194,mjchume@sympatico.ca,15489988,000000125064402,4,4,"He was very knowledgeable, but could have known a bit more about the PS3 system as it is still not right after the internet password change. I'll have to call Sony.",4
361509,08-MAY-12,04-MAY-12,Tarek,,fr,70.55.180.191,ymcharronCHARRON@sympatico.ca,15466906,000000125006031,5,5,Tous mes problèmes furent résolus,5
361510,08-MAY-12,07-MAY-12,Bochra,,fr,67.68.114.71,gilbert008@sympatico.ca,15485804,000000125045654,5,5,rien,5
361511,08-MAY-12,07-MAY-12,Shyam,,en,70.55.24.254,kevins@sympatico.ca,15488040,000000125046018,2,1,"To start either train your staff how to speak clearly into a HEADSET or not use them at all.
2) Train them how to resolve the issue and sound interested not jsut do nothing",1
361512,08-MAY-12,07-MAY-12,Carolina,,en,76.71.57.214,acoburn@sympatico.ca,15481552,000000125047739,4,4,,4
361513,08-MAY-12,07-MAY-12,Marco,,en,70.24.78.28,marionfoley@sympatico.ca,15489302,000000125061768,5,5,,5
361514,08-MAY-12,07-MAY-12,Moises,,en,70.27.53.141,ace.simon-eastside@sympatico.ca,15481540,000000125052058,3,1,issue was not resolved-still having internet cutting out,3
361515,08-MAY-12,07-MAY-12,Estephania,,en,174.92.79.98,dougdietrich@sympatico.ca,15484668,000000125045653,3,3,"Your operator ask if you can hold for a minute it ends up being 15 to 20 minutes.  I was asking when they we going to bring me a new modem that was to come last Saturday. In total I was on the phone for 90 minutes.
   Do tou call this good service?",2
361516,08-MAY-12,07-MAY-12,Nejmeddine,,fr,70.53.179.195,georges.bohn2@sympatico.ca,15485718,000000125049151,5,5,,5
361517,08-MAY-12,07-MAY-12,Lokeswaran,,en,174.92.79.98,dougdietrich@sympatico.ca,15484670,000000125047133,3,3,See previous survey for comments,2
361518,08-MAY-12,07-MAY-12,Hussain,,en,70.48.251.145,gwenneighbour@sympatico.ca,15486088,000000125041692,5,5,not a thing just excellent.,5
361519,08-MAY-12,07-MAY-12,Hassen,,fr,70.24.196.239,jean3111@bell.net,15486974,000000125058910,3,1,Moins d'emphase sur la sécurité pour les produits d'Apple Parceque moins nécessaire,4
361520,08-MAY-12,07-MAY-12,Jenette,,en,70.31.40.52,h.mueller@sympatico.ca,15486102,000000125049031,1,1,Simplify the process,2
361521,08-MAY-12,07-MAY-12,Ann,,en,184.147.170.203,kvermeulen@sympatico.ca,15488228,000000125048205,5,5,,5
361522,08-MAY-12,07-MAY-12,Mansouri,,fr,184.148.253.177,bruneau.letourneau@sympatico.ca,15482948,000000125052443,5,4,Je remercie Monsieur Mansouri d'avoir répondu à mes questions au sujet de modem et de m'avoir bien dirigé pour les essais de reformatage de celui-ci. J'en connais un peu plus maintenant sans tout comprendre par contre.    Merci de sa patience.  ,5
361523,08-MAY-12,07-MAY-12,Kevin,,en,174.92.12.181,jnbchihrin@bell.net,15487332,000000125050268,5,3,,5
361524,08-MAY-12,07-MAY-12,Kyle,,en,76.64.38.174,lynne.viola@sympatico.ca,15488898,000000125044360,1,1,"Over the course of my move, I spent close to three hours on the phone with various Bell representatives--a handful were very good, others were completely incompetent, making me stay on hold while they talked to other dept. who talked to yet other depts. My initial tel. order was done incorrectly; I had to wait another day for a new technician. For what I pay and for my 20 years with Bell, I don't deserve this.",1
361525,08-MAY-12,07-MAY-12,Sukanya Mukherjee,,en,174.94.41.239,kjordison@sympatico.ca,15488122,000000125045821,5,5,There isn't any,4
361526,08-MAY-12,07-MAY-12,Rym,,fr,69.159.249.229,jos201e.perreault@sympatico.ca,15487540,000000125049800,1,1,"ma boîte de courriel devait être prolongé le temps que je la vide. La remise en fonction devait se faire en 2 heures, hier à 20:30 ça ne fonctionnait toujours pas.  La boîte de courriel, c'est personnel, ça devrait nous appartenir et ne jamais être mis hors fonction sans avis important.  La communication avec vos clients ne semble pas être votre force.  Vous prenez pour acquis que nous savons tout ça mais pour ma part je ne travaille pas en téléphonie, internet ou télé.  Je vais recommander à toute mes connaissances de sortir leur boîte de courriel de Bell.",
361527,08-MAY-12,07-MAY-12,Nizar,,fr,174.92.168.193,lebeau.michel@sympatico.ca,15488426,000000125056941,5,5,S'assurer que la disponibilité d'internet soit constante et durable pour éviter lla perte de temps à vous contacter!,4
361528,08-MAY-12,07-MAY-12,Sergio,,en,70.50.21.243,drcheong@bell.net,15484698,000000125063570,5,4,,5
361529,07-MAY-12,04-MAY-12,Merly,,en,69.157.169.10,dorissullivan@sympatico.ca,15457544,000000125009347,5,5,May the 4th was a bad day I started early in the morning and only got Merley after supper was very help fullwas great the employee befor her was very roud and no help . ,4
361530,07-MAY-12,06-MAY-12,Aqeel,,en,174.91.94.34,isaac.tamssot@sympatico.ca,15477342,000000125038733,3,1,Give me a timeline on when the network would be up.,2
361531,07-MAY-12,06-MAY-12,Nelly,,en,50.100.151.41,mautom@sympatico.ca,15478730,000000125031854,5,5,Not  applicable,5
362031,09-MAY-12,27-APR-12,Luis,,en,70.24.25.170,mcdbarbbob@sympatico.ca,15424716,000000124844881,5,5,,5
362032,09-MAY-12,07-MAY-12,Mohamed,,fr,76.64.86.189,elaine.cadotte@sympatico.ca,15484900,000000125063153,5,5,Tout était correct. Merci,5
362033,10-MAY-12,27-APR-12,Bry,,en,70.29.7.92,jivejoe2@bell.net,15422566,000000124844345,1,2,"Get rid of that stupid computer answering system and replace it with a real person.  It is MY time you are wasting, having to listen to the ridiculous questions, instead of being able to talk to a real person who can listen to my requirements.",1
362034,10-MAY-12,06-MAY-12,Afef,,fr,76.64.241.151,madocote@sympatico.ca,15478498,000000125035356,2,1,"Respecter les promesses faites.  On m'a dit que ce serait réparé avant 48 heures et j'ai dû rappeler après 72 heures pour qu'un autre s'occupe de réactiver mon courriel. Heureusement, le deuxième agent s'est occupé de mon problème.",3
362035,10-MAY-12,04-MAY-12,Sowmya,,en,65.95.180.186,p.manson-smith@sympatico.ca,15463346,000000124991094,5,5,,5
362036,10-MAY-12,05-MAY-12,Sherwin,,fr,65.94.69.186,martinhamel@bell.net,15471872,000000125019649,1,1,"je suis client de 4 service depuis plusieurs année, j'ai déjas entendue des amis raconter leur histoire d'horreur avec bell  et je me disais qu'il exagère !
je viens de découvrir que non  ! domage qu'une entreprise comme bell en arrive la !!!!",1
362037,10-MAY-12,01-MAY-12,John,,en,70.24.208.161,peter.bennett@sympatico.ca,15449308,000000124922624,2,4,"I dealt with 4 representatives and a supervisor b4 my difficulty with computer access was solved.
All were polite..BuT...the first wanted to send a service man to check both line and computer.
The line was fine but no one was home to check the mode .  I called for a new appointment and was told I needed a new 2wire connector which would be sent to me within 48 hours...IT WASN'T.
I called again and spoke to JOHN who checked and he indicated that a form had been completed but the work form had not been processed.
He completed a second form and indicated it would be processed by Tuesday past.  When I checked on Tuesday..it still had not been processed.  A third processing was promised and I was referred to a Bell Centre in Dairview Mall infinite Claire.  They did not have a 2 wire cable and were polite but indifferent to my needs I.e. they made no effort to help.
By the time I got home My annoyance had reached the anger stage.  I called Bell again and asked to speak to the Manager.  I was politely referred to the Supervisor on duty.  After listening to my account, he promised to have one sent immediately.  I received it the next day.  The supervisor took appropriate actions and to him I owe a note of THANKS..  It has been a needlessly very annoying experience for me.  Finally, everyone was polite and ready to help (ThrBell Centre excepted) but the delivery of the help was quite poor.  Sincerely,  Peter Bennett",2
362038,10-MAY-12,07-MAY-12,Janice,,en,64.231.89.66,mggagan@sympatico.ca,15489717,000000125057700,3,2,"all the channels have not yet been 
returned..
it has been 24 hrs ",3
362039,10-MAY-12,06-MAY-12,Himanshu,,en,65.94.97.103,randdreid@sympatico.ca,15479596,000000125033375,5,5,,5
362040,10-MAY-12,04-MAY-12,Louis,,en,184.147.172.31,dmadore2@sympatico.ca,15457460,000000125006172,5,3,A follow up phone call within a week to ensure the problem was resolved. ,5
362041,10-MAY-12,30-APR-12,Pratheep Prabhu,,en,70.50.216.93,don.may@sympatico.ca,15441904,000000124905387,5,4,,5
362042,10-MAY-12,04-MAY-12,Roxanne,,en,70.50.216.93,don.may@sympatico.ca,15457518,000000124996886,4,4,,5
362043,10-MAY-12,23-APR-12,Jose,,en,65.95.32.29,wndaly@sympatico.ca,15382120,000000124753421,4,4,"Arrive at your customers home on time !!!
",4
362044,10-MAY-12,13-APR-12,Katherine,,en,209.226.175.7,jgrinstead@sympatico.ca,15274830,000000124553221,3,2,I was having the computer freeze up every time it connected ( I'm on dial up) after 2 not terribly satisfactory sessions with representatives I was dissapointed to be told maybe I needed a new computer. I stewed a while and then went looking on the internet from work and found out my anti virus program could be the problem and that if I deleted it everything would be good and that has worked.,3
362045,10-MAY-12,07-MAY-12,Rahim,,en,70.54.39.254,ptkaczuk@sympatico.ca,15491222,000000125042368,4,4,,4
362046,11-MAY-12,06-MAY-12,Imed,,fr,98.17.60.205,jarry8@sympatico.ca,15477474,000000125038169,5,5,"M'envoyez un adapteur par couriel , loll",5
362047,11-MAY-12,08-MAY-12,John,,fr,38.108.87.20,nello.camisa091@sympatico.ca,15490340,000000125064867,1,1,Tried to change it to English didn't  work  John did a go  job it's your system doesn't work very weak signal Internet is always slow when it works and it's way to expensive  bell  you suck I you want to know more call me cell 514 977 7578 or.home 514 9557578 if not fuckoff and stop send me shit I don't want do you understand ,1
362048,11-MAY-12,26-APR-12,Kevin,,en,70.24.175.203,chiassonm@sympatico.ca,15407042,000000124834926,5,5,"We have noticed that we were  being overcharged for internet services since Dec.2011. Each rep.to whom we spoke was very good at helping us feel the problem would be solved. However, each month the same mistakes were being made on our bill. Perhaps only time will tell if Kevin's help will have permanent results. Kevin did send e-mails re:documenting the solutions; we hope we won't be calling back again to try to resolve this issue. If so,then we will have to look more closely at the competition because this is truly frustrating. In general, Kevin did a very good job at empathizing with us about our dilemma and trying to set things straight. We appreciated it.",4
362049,11-MAY-12,06-MAY-12,N'Kaa,,en,216.59.228.8,lloyd011@sympatico.ca,15478312,000000125038670,1,1,"it is May 11, 2012 and my problem is not resolved yet.  Serveral calls later and am still waiting for an answer.  I have had internet service with Bell at my present location for 7 years, and all of a sudden afeter getting bell care, I have been unable to conect to the internet.  I am really mad.",2
362050,11-MAY-12,07-MAY-12,Ronald,,en,74.15.241.54,jnjbender@sympatico.ca,15487334,000000125054761,5,,Ronald did all he could to help me. He was patient and polite. A new Wi Max unplugged is on the way and I hope that will solve my problem,5
362051,05-MAY-12,04-MAY-12,Jyotsna,,en,174.92.79.157,kramer.heinbuch@sympatico.ca,15460856,000000124994272,2,2,check the history,2
360444,06-MAY-12,28-APR-12,Youssef,,fr,184.151.114.203,nizaraly@sympatico.ca,15433978,000000124868573,1,1,"BONJOUR
Nous payons 2 factures Internet Commercial 1 relié au commerce N* de compte 508170276 etl'autre relié au Résidentiel 514 387 9069 N* compte 300216979 (b1eyiy29) relié à l'adresse courriel nizaraly@sympatico.ca. Depuis mois Oct 2011 Bell Residentiel commence à me charger sur ma facture. J'ai appellé Bell pour signaler l'erreur mais on m'a fait valser de Residentiel et au Commercial finalement le 9 Janvier le residentiel a confirmer l'erreur de charge non justifié alors j'ai demandé de faire une conférence téléphonique avec Résidentiel et Commercial pour régler le dossier. Tout ce que je veux depuis 2002 je paie mon compte commerciale pour la maison 300216979 avec l'adresse courriel nizaraly@sympatico.ca continue verifier tout mon dossier depuis 1986 je suis avec Bell soit residentiet ou commercial pour telephone et internet et aussi bell mobilité. Mais ma patience a atteint ses limites vous me forcer a aller voir vos competiteur depuis ma conversation telephonique surtout un superieur vous envoie se promener. Depuis decembre je me promene de residentiel au commercial entre vous vous n'aidez pas les clients c'est très malheureux. Merci Nizar
514 773 9069. 


",1
360445,06-MAY-12,05-MAY-12,Elsy,,en,70.51.57.13,catherinemcgrath@sympatico.ca,15468274,000000125021814,5,5,,5
360446,06-MAY-12,04-MAY-12,Lila,,en,65.95.206.73,mary.kaye@sympatico.ca,15462106,000000125004217,4,4,"Not a lot. This was my second call, on the same matter, within 20 minutes. This time someone guided me to the appropriate business office, where I got a reasonable explanation to my inquiry.",4
360447,13-MAY-12,12-MAY-12,Catherine,,en,70.49.172.188,rg1wood@sympatico.ca,15517225,000000125162633,4,4,"Upgrade service to rural area, giving customer more options, choices in programing. ( internet ) speed, and increased limit pkgs.",5
360448,13-MAY-12,12-MAY-12,Pamela,,en,76.65.76.251,mamasan@sympatico.ca,15515607,000000125160851,5,5,The only thing that was forgotten was to put my contacts back. I really don't know how redo it. Not Pam'S fault.,5
360449,13-MAY-12,12-MAY-12,Chuck,,en,70.24.43.48,tetley4bill@sympatico.ca,15518355,000000125156700,5,5,The man I spoke to was very off hand and did not understand how nervous I was. Its really hard to key in numbers etc when you are holding a phone with one hand and can only key in with one hand.,5
360450,13-MAY-12,12-MAY-12,Abdul,,en,74.14.72.99,doug.ketcheson@sympatico.ca,15513001,000000125167002,5,5,,
360451,13-MAY-12,12-MAY-12,Mohamed,,fr,184.145.172.162,jeangillesmarie@sympatico.ca,15514357,000000125166602,5,4,,5
360452,13-MAY-12,12-MAY-12,Shyam,,en,65.92.205.163,shadowme@bell.net,15517789,000000125156714,5,5,,3
360453,13-MAY-12,12-MAY-12,Oscar,,en,70.24.96.66,pet1@sympatico.ca,15516813,000000125159910,5,5,,5
360454,13-MAY-12,12-MAY-12,Eleanor,,en,70.24.41.204,kzeising@sympatico.ca,15515131,000000125156932,5,5,"My current internet service package was discontinued. I only found out that incould get a better service package for a few dollars cheaper accidentaly when i was on the bell website.

You should Utomatically offer that to existing customers.",4
360455,13-MAY-12,12-MAY-12,Eka,,en,65.92.46.33,bsmelser@bell.net,15512085,000000125166149,4,4,,4
360456,13-MAY-12,12-MAY-12,Vidya,,en,67.68.32.238,everbreeze@sympatico.ca,15513249,000000125155453,3,4,Wait time for a person to answer is way to long.,3
360457,13-MAY-12,12-MAY-12,Pradheep Kumaar,,en,64.231.225.116,dandm.oreilly@sympatico.ca,15512681,000000125162531,5,5,,5
360458,13-MAY-12,12-MAY-12,Samson,,en,64.231.225.116,dandm.oreilly@sympatico.ca,15512683,000000125162352,5,5,,5
360459,13-MAY-12,12-MAY-12,Grace,,en,184.144.65.198,r.a.davis@sympatico.ca,15517025,000000125166870,5,5,,5
360460,13-MAY-12,12-MAY-12,Pierre,,en,76.68.97.57,dmoff@sympatico.ca,15512967,000000125155732,5,5,,5
360461,13-MAY-12,12-MAY-12,Rudys,,en,184.144.69.204,wpgroulx@bell.net,15518765,000000125165303,1,1,He said he was going to look into getting a technician to come out to the house (as what was supposed to be scheduled in the first place - and why I waited around the house ALL day) and see if there was any cancellations this weekend that he could get me an appointment for. He told me to expect his call on my cell in 10 minutes. He never called back. I have no resolution.,1
360462,13-MAY-12,12-MAY-12,Kamel,,fr,184.144.192.68,francoisedesgranges@sympatico.ca,15513389,000000125166715,5,5,,5
360463,13-MAY-12,12-MAY-12,Sukanya Mukherjee,,en,70.31.159.80,blazer1@sympatico.ca,15511971,000000125158804,5,4,"Prevented the power outage that caused my lack of internet service? I AM JUST KIDDING!!! Sukanya did an excellent job, was very patient and resolved the issue.",5
360464,13-MAY-12,12-MAY-12,Khaled,,fr,67.68.72.24,yvb@sympatico.ca,15518857,000000125165834,4,5,rien,5
360465,13-MAY-12,12-MAY-12,Rashika,,en,74.14.220.95,pallen@bell.net,15516637,000000125156450,3,2,I was only given partial information on how to solve my issue. For outgoing emails I was only given the server and port info but I also needed the security type. Even though I asked if I needed to change the security type. She did not know that I needed to change the security type to TLS. The result of the assistance was: I was directed to contact my phone company (Samsung). I new it was the server with Bell that I was not connecting to and my phone was working. Therefore I ended up solving my own issue by deleting the email link and resetting it up. ,3
360466,13-MAY-12,12-MAY-12,Marc,,en,174.95.149.125,peter1937@sympatico.ca,15516821,000000125158759,5,5,Should be resolved as soon as possible,5
360467,13-MAY-12,12-MAY-12,Brenda,,en,184.147.131.42,mark41@sympatico.ca,15515749,000000125164230,4,4,Let the customer suggest what the problem might be.In my case I ask the first tech support person if the internet in my area was not working. If this had been answered first it would have saved me almost 40 minutes on the phone and and less sweat having them trouble shoot areas on the computer. Finally the second tech emailed and asked if their was a problem in my area and was told their was. End of that conversation.,5
360468,13-MAY-12,12-MAY-12,Mohamed,,fr,70.24.249.56,magouri@sympatico.ca,15515589,000000125158912,3,2,,
360469,13-MAY-12,12-MAY-12,Elmer,,en,70.49.221.92,ckingjr@bell.net,15512427,000000125167890,3,2,"
my email is still blocked and i called the customer service but the problem is still there. it was not solved and i am asked to wait for 24 hours.",3
360470,13-MAY-12,12-MAY-12,Lise,,fr,184.144.197.164,jp-croft@sympatico.ca,15514709,000000125158437,5,4,"que les préposés aux appels parlent fort souvent on ne comprend rien, aussi souvent on ne comprend pas le langage de l employé au tel.",4
360471,13-MAY-12,12-MAY-12,Francis,,en,174.93.42.226,debmbarrett@bell.net,15512793,000000125158332,4,5,"While awaiting on the system, the service agent, was asking some questions which I felt inappropriate - age of children and when I gave a vague answer in response, he kept asking and said he was just making conversation.",4
360976,05-MAY-12,04-MAY-12,Bernard,,en,76.71.52.210,varmas@sympatico.ca,15466464,000000125001345,3,1,"I pay for 6 Mbps speed Bell Internet on time each month but have only ever been receiving 1.58-2.89 Mbps (which is painfully slow).The pleasant and polite customer care representative put me on hold while forwarding my call to Tech Support.I happily waited.Ten minutes later the same customer care representative answered the phone as though I was a new caller he hadn't spoken to yet.When he realised I was the same caller as before, he said ""I'll just forward you to Tech Support"" and I happily waited another 10 minutes before he once again came on the line and said ""Hi Sir, I'm just forwarding your call now.""  Again, I happily and patiently waited.  Shockingly, it happened yet again: 10 minutes later, he once more said ""Sir, I'm just forwarding your call now.""  So after being on hold all that time, the Tech Support staff spoke with me and immediately decided they needed to test my phone line in order to see if my slow internet service was a line issue.  So after all that time on hold, I had Tech Support quickly say that they would call me back in three minutes in order to see if my line was working.  It was nearly 7 minutes later when they called back and said that they needed to send someone to my home.The appointments were Saturday 12:00-16:00 and Saturday 17:00-21:00.Your staff advised me to choose the 17:00-21:00 option because, in your staff's exact words ""There is a 100% chance the guy will turn up"".I laughed and asked why Bell would make appointments and not turn up.He explained that when the trademen have multiple appointments within these 4-hour intervals,they cannot guarantee they'll turn up.Giving up a significant portion of my Saturday evening, I agreed to the 17:00-21:00 appointment.At 18:04, after waiting just over an hour, I received a call from Bell asking me to choose another time because the trademen had all gone home.I explained that I was guaranteed this appointment by Bell and he replied that the staff ""finish work at 18:00 because it's a weekend."" I asked why Bell would set appointments for 17:00-21:00 on a Saturday when now I'm being told that Bell tradesmen finish work at 18:00 (especially considering that I was told by Bell that there is a 100% chance of the tradesman turning up during this time interval!)  

From a customer relations standpoint, this kind of negligent behaviour by Bell Internet does not demonstrate any regard for the responsible, paying customer.  I'm paying Bell each month for a service I've never actually received from Bell, and when I called to rectify it, I was given what turned out to be a non-existent appointment. 

I'm so saddened and utterly disappointed that this level of disregard for a paying customer is still happening in this day and age.  

In 2012, there is neither any place for 1.58 Mbps internet speeds, nor for this kind of dereliction.",1
360977,05-MAY-12,04-MAY-12,Salvador,,en,174.95.255.231,blacksheep32@sympatico.ca,15455720,000000125008431,5,4,"What I found interesting, is that the help was from Nicarauga, not India. I understood every word he said. Finally, please don't direct me to India ever again!",5
360978,05-MAY-12,04-MAY-12,Alun,,en,74.12.108.181,bjepson919@sympatico.ca,15455708,000000125009821,5,4,nothing,5
360979,05-MAY-12,04-MAY-12,Manoranjith,,en,74.14.146.198,moineau04@sympatico.ca,15462796,000000125001867,5,5,"I was told last Thursday after 2 separate 1-hour sessions that the problem would be solved within 72 hours, and that I would be contacted, but no one did.  It is only when I called again on Friday that it was done.",4
360980,05-MAY-12,04-MAY-12,Marc,,en,65.95.224.206,oleynik@sympatico.ca,15463262,000000125006784,5,5,"Marc fixed a problem I had that lasted all week. He was professional, patient and most courteous. Not enough room in this space to relay the whole story. The results from the two calls before Marc were not satisfactory. Not too happy about prior to May 4th. ",2
360981,05-MAY-12,04-MAY-12,Saliou,,fr,65.94.38.153,rollande.b007@bell.net,15464598,000000125001144,5,5,"Bonjour,jaimerais avoir le bingo de Lachute,car avec vidéotron tout les mardi, il y a du bingo 7 a 10 heure.cela vous amenerais beaucoups de clients.cétait pour ca que j,avait pris vidéotron.merci   jaime bien bell.",5
360982,05-MAY-12,04-MAY-12,Badreddine,,fr,69.159.154.252,clrblr@sympatico.ca,15456662,000000125002943,5,5,Ce monsieur a bien répondu à mes questions et son intervention a permis de régler mon problème avec l'ordinateur.  Très satisfaite,5
360983,05-MAY-12,04-MAY-12,Patrick,,fr,65.93.4.54,PoulinGinette@bell.net,15454438,000000125005565,5,5,,3
360984,05-MAY-12,04-MAY-12,Kevin,,en,70.24.173.233,swiat@sympatico.ca,15465804,000000125001568,5,5,keep your records up to date twice the modem was sent to my former residence in T.O. i have not lived there in 9yrs but my bell bill arrives on time to my proper address in Ottawa,4
360985,05-MAY-12,20-APR-12,Eric,,en,76.71.61.16,irene_saraya@sympatico.ca,15350846,000000124704713,5,5,,5
360986,06-MAY-12,05-MAY-12,Nader,,en,65.92.173.54,roysly@sympatico.ca,15473338,000000125015872,5,3,The gentleman who spoke to me in French was very polite and professional. He explained very clearly to me that the problem  was not internet related. ,5
360987,06-MAY-12,05-MAY-12,Oscar,,en,174.94.42.178,kkleinsteuber1@bell.net,15471048,000000125013775,4,4,,4
360988,06-MAY-12,04-MAY-12,Pamela E,,en,67.71.6.156,kim.chesney@sympatico.ca,15460738,000000124998233,5,5,all my needs were met in this call so i have nothing to recomend ... i will say though that wait times have seemed to been much shorter lately ~ this i am pleased about,5
360989,06-MAY-12,04-MAY-12,O'Neil,,en,67.71.6.156,kim.chesney@sympatico.ca,15460740,000000124997762,5,5,all my needs were met in this call so i have nothing to recomend ... i will say though that wait times have seemed to been much shorter lately ~ this i am pleased about,5
360990,06-MAY-12,05-MAY-12,Rudys,,en,65.94.123.238,despotovich@sympatico.ca,15468884,000000125017746,5,5,A quicker access to a facilitator.,5
360991,06-MAY-12,05-MAY-12,Pamela,,en,174.91.3.235,pat_mc@sympatico.ca,15472604,000000125016331,5,5,"NOTHING, Everything was perfect!
There was no waiting to get through to   the bell customer service dept, The bell  technical service representative was very helpful, very polite,and was easy to follow on instructions. thank you.
",5
360992,06-MAY-12,05-MAY-12,Prem,,en,70.53.75.143,envirowest@sympatico.ca,15469326,000000125012849,5,5,,5
360993,06-MAY-12,24-APR-12,Radhia,,fr,71.54.20.24,mary-guylemay@sympatico.ca,15391106,000000124779497,4,4,,3
360994,06-MAY-12,05-MAY-12,Hssen,,fr,67.68.164.228,brazeaupaul@sympatico.ca,15468058,000000125022501,5,5,,5
360995,06-MAY-12,05-MAY-12,Ashley,,en,184.147.199.176,richard.c.martin@sympatico.ca,15473112,000000125020849,2,3,I had a difficult time understanding the first agent that answered. ,2
360996,06-MAY-12,05-MAY-12,Henry,,en,174.92.109.192,marlenebuckley@sympatico.ca,15471844,000000125019092,5,4,,4
360997,06-MAY-12,05-MAY-12,Rowen,,en,74.14.91.100,b.dalton@sympatico.ca,15467790,000000125021991,1,3,"have someone to talk English, l cannot understand what the girl was saying",2
361532,08-MAY-12,07-MAY-12,Red,,en,184.147.119.62,dawnroper@sympatico.ca,15484154,000000125054325,1,1,"Follow through on the commitment made by the representative.  In Transaction Number 125054325 with Red I was told I would get a summary of the transaction via email that would clarify that I will not ever be charged for a modem again in any way, even if i need a replacement.  That email was to come yesterday.  It did not, which is what I expected, sadly. 

I have been moved from an unlimited internet plan after explicitly stating that I would not agree to it.  I was moved to a supposedly great plan as compensation but now learn it was a 'promotion' that will end soon.  Now I've been slammed with a ""one time only"" charge for a modem I could buy on Craigslist for a lot less and my complaint seems to be just a waste of time.  I am gouged, lied to, and have my time wasted by a corporation that has no sense of loyalty and can only contact me if I fail to pay on time.

Oh, and I was also supposed to get a reset for my online account.  Right now I try to log on, but it says I have no account.  Then when I try to set up an account it says there is already an account in my name.  Therefore you are going to charging me to get a bill I will NEVER be able to see.  This is why I went back to paper bills.

However, when I stop paying you'll be able to phone  me, email me and write to me without any problem at all.

So there you have it,  not one, but four things you could do to improve my recent experience.

1.  Don't charge me for anything I don agree to
2.  Don't change my account when I've said NOT to do so and then suggest you've done me a favour.  Unlimited internet is not improved by 40Gigs at a good price.
3.  Follow through on commitments made by reps on the phone
4.  Make your online billing work or at least don't charge me for paper bills until it does
",1
361533,08-MAY-12,01-MAY-12,Katherine,,en,70.49.235.249,jrunka@bell.net,15446954,000000124925660,5,4,"There is nothing your agent could have done she did what i needed doing and did it efficiently and politely
  ",4
361534,08-MAY-12,07-MAY-12,Nirupa,,en,174.91.86.42,prtl516@bell.net,15491202,000000125063386,5,5,"The lady who helped me last night was knowledgeable ,knew her job well and went out of her way to help me with my predicament,could not have asked for anyone better,She should be commended on her excellent customer care and compassion to help your customers.Keep up the good work Nirupa.Thank you.",5
361535,08-MAY-12,07-MAY-12,Hency,,en,65.92.189.30,nbhooey@sympatico.ca,15490314,000000125057550,5,5,Nothing. Customer services rep was very patient and helpful.,5
361536,08-MAY-12,05-MAY-12,Tathiana,,en,64.231.47.227,jimcmillan@sympatico.ca,15470578,000000125014580,4,3,difficulty in understanding your representative.,5
361537,08-MAY-12,05-MAY-12,Mohamed Achref,,en,67.68.149.31,malor@bell.net,15471620,000000125013712,5,5,"«You guys nailed it! The modem power supply blew on a Friday, nothing to do but wait for next Tuesday or Wednesday for a replacement. It arrived today (Tuesday), connected it and voila! we're talking to the rest of the World again. Thanks again for a job well done.
Michel
",5
361538,08-MAY-12,04-MAY-12,Brahim,,fr,184.144.191.173,abourdua@sympatico.ca,15454602,000000125009390,5,4,le twechnicien qui m'avais répondue avant lui ne savais absolument pas de quoi il parlais. et il ma fait attendre 35 minutes dans le vide au lieu de me transmettre son supérieur immédiat.,2
361539,08-MAY-12,07-MAY-12,Adnan,,en,174.93.68.98,billrattray@sympatico.ca,15482632,000000125045646,4,4,"Not make your sign up for ebill so difficult for seniors.

Yvonne ",5
361540,08-MAY-12,07-MAY-12,Lisa,,en,74.15.245.57,r.w@sympatico.ca,15491292,000000125049538,5,4,"Nothing, everything was dealt with for this problem.",2
361541,08-MAY-12,05-MAY-12,Pradeep,,en,67.70.17.79,rgbimaging@sympatico.ca,15473080,000000125019367,1,1,"The representative made promises that your company was knowingly unable to keep. That being the shipment of a power cable for my modem on the dates as promised. IO do NOT appreciate being lied to nor being made a fool of as is always the case with BELL. You representative told me that he would contact me on Monday May 7th to follow up on the arrival of the power cord and the successful reconnection of my modem. The call never came. The power cord never came. I t arrived today - Tuesday, and still no Bell call to follow up on reconnection. PATHETIC!
",1
361542,08-MAY-12,07-MAY-12,Djouaihia,,fr,67.71.15.81,mchamp01@sympatico.ca,15489536,000000125040603,3,2,"Augmenter la vitesse Internet de mon ordi.
J'ai seulement Aval 908 kbps
              Amont  24 kbps
Je paie trop cher pour vitesse intermédiaire",4
361543,08-MAY-12,07-MAY-12,Kaouther,,fr,70.26.225.181,chatouille14@bell.net,15483428,000000125057088,3,2,jspeavoir un rabais sur l'internet pis le telephone car j'ai pas eu ma tele,3
361544,08-MAY-12,05-MAY-12,Emely,,en,206.172.10.249,fathom@sympatico.ca,15469442,000000125017107,1,1,stop giving fabricated excuses for why the trouble has not been resolved ,1
361545,08-MAY-12,07-MAY-12,Kathy,,en,74.12.45.48,cmealing@sympatico.ca,15483692,000000125053502,5,5,Speak slower,5
361546,08-MAY-12,07-MAY-12,Alfredo,,en,74.14.197.18,foleylc@sympatico.ca,15485296,000000125055932,5,5,"The guy was patient, pleasant, explained the problem, and resolved it within 15 minutes.  That's a great improvement to most of my previous contact with Bell.",3
361547,08-MAY-12,04-MAY-12,Preethi,,en,70.49.40.233,amontesi@sympatico.ca,15454966,000000125009712,5,5,,5
361548,08-MAY-12,07-MAY-12,Maria,,en,74.14.104.220,lenkubas@sympatico.ca,15488478,000000125060539,1,2,Be customer oriented.  Have agents who can speak understandable English.,1
361549,08-MAY-12,07-MAY-12,Allan,,en,184.148.153.194,dianemaheu@bell.net,15484436,000000125060323,1,1,phone back after we got disconnected.  I was on the line for 2 hours,2
361550,08-MAY-12,26-APR-12,Nems,,en,76.64.192.26,mmeloche13@sympatico.ca,15413060,000000124832731,4,3,Have your people know the system so that they can fix the problem quickly and in a timely matter>,3
361551,08-MAY-12,07-MAY-12,Mathieu,,fr,69.156.66.225,luc2010@bell.net,15488820,000000125054424,4,4,,4
361552,08-MAY-12,07-MAY-12,Melvin,,en,69.158.94.140,jsgould@sympatico.ca,15487652,000000125057560,4,5,,4
361553,08-MAY-12,05-MAY-12,Marouen,,en,70.48.42.140,lynn.kerr@sympatico.ca,15471514,000000125013912,5,5,,5
361554,05-MAY-12,16-APR-12,Mario,,en,74.14.181.59,glori1@bell.net,15298940,000000124604865,4,3,"I was told i still needed to speak
with a technicion to complete the
process.",4
361555,05-MAY-12,04-MAY-12,Umesh,,fr,69.159.53.247,jpperrier@sympatico.ca,15460296,000000124994843,5,5,,4
361556,08-MAY-12,04-MAY-12,Juan,,en,76.64.192.26,mmeloche13@sympatico.ca,15462758,000000125011752,4,4,Fix the problem the first time so that I didn't have to call back!,3
361557,08-MAY-12,06-MAY-12,Saber,,fr,174.93.229.149,lar.d@sympatico.ca,15478154,000000125035819,5,5,"Le Monsieur qui m'a répondu a rapidement
cerné le problème que j'avais,comme vous
pouvez le voir, je me sers de mon
Internet pour vous répondre.  Je suis très satisfaite du service BELL.",5
362052,05-MAY-12,04-MAY-12,Diego,,en,67.71.82.68,duncanhh@sympatico.ca,15457664,000000125009888,4,1,"While Diego was very helpful (to the extent that he was able) and courteous, he could not resolve the problem. One of the e-mail addresses associated with this account (richard.duncan000@sympatico.ca) has been 'blocked' since last Monday (4/30) and after my initial inquiry did not lead to a resolution after the promised 3 business days, I made another attempt to see what could be done. As previously, after his attempts to resolve this, Diego indicated that someone would contact me by phone (this time within 24 hours). This e-mail account has been 'blocked' and thus inaccessible to me for almost one week now. In both cases the customer care rep cannot be faulted as they both promised that the problem would be referred to someone else in your organization. So far (5/5 6:05 PM) I have not been contacted re this issue.   Richard D.",3
362053,05-MAY-12,04-MAY-12,Divya,,en,65.93.223.226,soniawechsel@bell.net,15465516,000000125005844,4,5,Transfer to right department in the first place.,5
362054,05-MAY-12,04-MAY-12,Zouhair,,fr,69.159.134.217,gillesg.dupont@sympatico.ca,15458552,000000124993767,5,5,Rien de plus,5
362055,05-MAY-12,04-MAY-12,Eduardo,,en,65.93.98.251,sam.harvey@sympatico.ca,15464936,000000125002513,5,5,,5
362056,05-MAY-12,04-MAY-12,Hector,,en,65.95.88.182,marilyn.teague@sympatico.ca,15461942,000000124991825,5,5,,5
362057,05-MAY-12,04-MAY-12,Makram,,fr,70.26.224.234,mandarine97@bell.net,15461762,000000124990903,1,1,"premièrement mon appel a été transféré 3 fois avec de l'attente ( plus de 20 minutes en tout). Je voulais avoir le rapport de notre consommation internet journalière, chaque préposé me disait qu'il ne pouvait pas, mais qu'il me transférait à une personne qui pouvait le faire. Ap`res 3 appels je me fait dire que c'est impossible de l'avoir, mais qu'il pourrait me le dire un jour à la fois, après plus de 20 minutes au téléphone j'ai laissé faire. C'est domage, parce que c'est notre consommation et que normalement on a le droit de savoir ce qu'il se passe dans notre compte. Très déçue du service. ",3
362058,05-MAY-12,04-MAY-12,Salma,,fr,67.68.147.166,duguaymaurice@sympatico.ca,15457658,000000124999921,4,5,,
362059,05-MAY-12,04-MAY-12,Med Amine,,fr,67.68.115.252,deniselessard001@sympatico.ca,15457264,000000124996558,5,5,rien de plus,5
362060,05-MAY-12,04-MAY-12,Nikitha,,en,186.69.110.45,j.mitchele@sympatico.ca,15459394,000000125012122,2,1,Listened to the issue and believed that the customer has some level of knowledge and has tried some of what was being recommended.,3
362061,05-MAY-12,04-MAY-12,Pratheep Prabhu,,en,174.95.219.97,mtk_cont@bell.net,15462918,000000124996431,5,5,"I was very happy with the service.
",5
362062,05-MAY-12,04-MAY-12,Ravi,,en,70.49.86.180,vicalex@sympatico.ca,15466492,000000124990406,1,1,As a Bell customer for over 20 years I am quite disgusted as a Canadian citizen as to the fact that initial customer service has been outsource to india and malaysia. The representatives can not speak english very well at all and when I requested a representative from Canadian soil I was told that there weren't any! I am confident that I am not the first nor the last to express such frustrations and disgust with Bell. If you expect to maintain loyal Canadian customers then you had better consider more than slave labour abroad and start re-hiring Canadian citizens who use your service. Why should we support your company if you are outsourcing everything to the third world.,1
362063,05-MAY-12,01-MAY-12,Mohamed Yusuf,,en,70.31.61.103,agnes.mcauley@sympatico.ca,15442900,000000124918454,1,1,"Was this my email problem you are asking about. Not at all happy.  If it was the email problem, they emailed me a new password. Except... duh my email was blocked. That was what I was calling about.....
I called again and was told someone would call me. I waited between 8.00am and 9.00 am for two days no response. I phoned back and was told to call back a day later. I did and the fellow got me connected. When I went on I saw two new email passwords which had been sent to me ... while my email was blocked,\\

Why don't you get Canadians to answer these calls it is very frustrating talking to people who are soo hard to understand and honestly if I could get cable where I am I would change. Unfortunately I live in the country and have no cable. ",
362064,05-MAY-12,04-MAY-12,David,,en,207.164.79.76,taylorvj@sympatico.ca,15465944,000000125007686,1,1,Shown up for the set appointment,1
362065,05-MAY-12,04-MAY-12,Nikitha,,en,174.94.46.35,patandrews@sympatico.ca,15463430,000000125012058,5,5,,5
362066,05-MAY-12,04-MAY-12,Manoj Sandra,,en,76.71.152.160,asobers@sympatico.ca,15455282,000000125008154,4,4,,4
362067,05-MAY-12,01-MAY-12,Mohamed,,fr,41.224.222.91,gustave_filiatrault3@sympatico.ca,15445860,000000124924767,5,5,"j'éspèrais résoudre mon problème et votre technicien été très efficace et très clair. Je peux pas demander plus.
merci.",5
362068,05-MAY-12,04-MAY-12,Mehdi,,fr,70.48.126.224,ggylray20@sympatico.ca,15458496,000000125007506,4,2,,5
362069,05-MAY-12,04-MAY-12,Mohan,,en,64.229.8.32,al.ruth@sympatico.ca,15454734,000000125005409,4,4,,4
362070,05-MAY-12,04-MAY-12,Patrick,,fr,76.67.146.74,margot.m@sympatico.ca,15461870,000000124996543,5,4,"Ce qui a été fait par Patrick a répondue à ma demande, il est patient et polie,il sait répondre à son monde  merci Patrick, ",4
362071,05-MAY-12,04-MAY-12,Caroline,,en,70.52.171.173,ppmark1@bell.net,15463852,000000125004034,5,5,,5
362072,06-MAY-12,04-MAY-12,Marcus,,en,70.31.125.188,m.sloboda@sympatico.ca,15461640,000000125003401,4,5,,5
362073,06-MAY-12,04-MAY-12,Nawel,,fr,70.50.145.125,jackie.hart@bell.net,15459435,000000125003387,3,2,"Le même problème existe.
J'ai toujours cette page qui affiche en ouvrant internet; 
Impossible de trouver l'hôte pophm.sympatico.ca. Vérifiez que vous avez entré correctement le nom du serveur.
 Compte : 'pophm.sympatico.ca', Serveur : 'pophm.sympatico.ca', Protocole : POP3, Port : 995, Sécurisé (SSL) : Oui, Erreur de socket : 11001, Numéro d'erreur : 0x800CCC0D
Mais la dame a montré beaucoup de patience avec moi et a résolu d'autres problèmes, comme enlever les cookies etc",4
362074,06-MAY-12,04-MAY-12,Brendan,,en,65.93.161.230,jdickey@sympatico.ca,15459706,000000124992623,4,2,Id really like to speak to a customer representative from Canada - I often can't understand what the rep is saying,4
362075,06-MAY-12,05-MAY-12,Cecile,,en,206.47.78.150,wendy.paroyan@sympatico.ca,15474556,000000125013859,1,1,My sympatico account has still not been unblocked!  Its been like this since Thursday afternoon.,
362076,06-MAY-12,05-MAY-12,Kevin,,en,70.31.61.103,agnes.mcauley@sympatico.ca,15467386,000000125015101,3,4,Move your technical support back to Canada  Communication is difficult.,2
362077,10-MAY-12,06-MAY-12,Chad,,en,70.48.218.36,helishaus@bell.net,15477194,000000125035776,5,5,this was a treatment I was 100%  satisfied with.Chad was friendly and very helpful and fixed the problem.,5
362078,10-MAY-12,24-APR-12,Rohith,,en,174.94.8.64,liz.lefrancois@sympatico.ca,15390280,000000124777637,4,4,,5
360472,12-MAY-12,11-MAY-12,Samia,,fr,173.176.76.15,lespeintures.R.C@sympatico.ca,15506199,000000125137335,3,1,"Pas d'accès à l'adresse demandé,
francineboucher2000@sympatico.ca",3
360473,12-MAY-12,11-MAY-12,Yosra,,en,69.157.136.161,isidorecormier@bell.net,15504579,000000125136047,1,1,Videotron called us this week and made us an offer for the same service we are receiving from bell. They told us exactly how much it cose us to have the three services with bell and they made us the same offer. MY QUESTION TO YOU WHO IS THE TRAITER WORKING AT BELL THAT IS TELLING EVERYONE HOW MUCH YOU ARE CHARGING US. If this continues you are going to shove your service and we will go elsewhere. ,2
360474,12-MAY-12,11-MAY-12,Matthew,,en,50.101.254.176,rjkmunro@sympatico.ca,15508841,000000125147729,5,5,bring all your representatives home to Canada so we can understand them like Matt. It is a disgrace that we pay good money for our services and then have to deal with people that can barely speak the language.,5
360475,12-MAY-12,11-MAY-12,Jose,,en,70.29.20.138,ryder101@bell.net,15509189,000000125144452,5,5,not a thing - excellent friendly service,4
360476,12-MAY-12,11-MAY-12,Sukanya Mukherjee,,en,70.27.84.184,john.mckirdy@sympatico.ca,15505285,000000125138046,,,,2
360477,12-MAY-12,11-MAY-12,Jamie,,en,65.93.98.207,roy.thomas@sympatico.ca,15509065,000000125150509,5,5,,5
360478,12-MAY-12,11-MAY-12,Aleem,,en,69.157.52.16,cdid@bell.net,15501983,000000125142290,5,5,,5
360479,12-MAY-12,11-MAY-12,Lokeswaran,,en,70.29.199.235,edmocl@sympatico.ca,15503191,000000125142863,4,4,,3
360480,12-MAY-12,11-MAY-12,Sarra,,fr,70.26.33.164,geoffroyricard@sympatico.ca,15503869,000000125137568,3,,"Il n'y a rien de simple au point de vue logistique chez Bell.  Les employés désirent offrir un bon service mais on sent qu'il y a toujours un blocage soit:
1) niveau informatique  
2)Nous sommes toujours à la merci des procédures beaucoup trop sévères en termes de gestion de dossiers
3)il n'est pas rare que l'on doit passer plus d'une heure au téléphone pour régler un problème et cela si le problème est réglé (c'est loin d'être sûr).  A chaque fois que je communique avec Bell, je me demande si je ne changerais pas de compagnie pour les raisons ci-dessus mentionnées.  Tout semble compliquer.",2
360481,12-MAY-12,11-MAY-12,Leslie,,en,70.26.74.227,Mariajoe@bell.net,15500501,000000125150421,5,5,,5
360482,12-MAY-12,05-MAY-12,Nancy,,en,70.55.8.187,mike.zuli@bell.net,15472122,000000125019350,5,4,"
should not of had to make the call in the first place!",4
360483,12-MAY-12,11-MAY-12,Ameer,,en,65.92.190.149,jack.roberts@sympatico.ca,15504655,000000125136395,3,5,The agent could have notified me that the internet service had been reconnected already earlier and next time Bell should notify me when this occurs.,5
360484,12-MAY-12,11-MAY-12,Afroze,,en,184.145.116.129,douglas.burden@sympatico.ca,15503029,000000125145348,4,4,,5
360485,12-MAY-12,11-MAY-12,Preety,,en,70.48.12.112,rharris@bell.net,15508777,000000125153128,4,,can't think of anything,4
360486,12-MAY-12,11-MAY-12,Roxanne,,en,184.147.231.221,sylvia.kovich@sympatico.ca,15510125,000000125135989,1,1,"Answer my questions and get back my sympatico e-mail and this was not done, I still do not have my home page nor my task bar nor my sympatico e-mails. I'm finally thinking of changing my long time connection with Bell",2
360487,12-MAY-12,11-MAY-12,Melissa,,en,69.156.152.86,br.pres@sympatico.ca,15501633,000000125146716,5,5,,5
360488,12-MAY-12,11-MAY-12,Patrick,,fr,74.15.158.35,cloutiergeorges@sympatico.ca,15502253,000000125136586,1,1,"Je ne pouvais pas me connecter à Internet.  Le cable réseau, semble-t-il, n'était pas branché.  Votre technicien a essayé pendant au moins 45 minutes de faire différentes vérifications avec le modem.  Finalement, le technicien a diagnostiqué que c,était le fil entre le modem et la prise murale.  Il a donc décidé de me faire expédier un nouveau fil d'alimentation.  Je le recevrai,lundi. J'ai fermé mon ordinateur pour quelques heures.  Quand je l'ai ouvert de nouveau, la connection internet, sans aucune explication, était parfaitement rétablie.  Et ça fonctionne bien, depuis.  Donc, le problème n'était probablement pas le fil reliant le modem à la prise murale.  Je croirais plutôt que c'était un problème avec internet votre ""internet"".  Avec votre réseau.  Non, je ne suis pas satisfait du service à cette occasion",2
360489,12-MAY-12,11-MAY-12,Carlton,,en,76.64.101.248,bobdollie@sympatico.ca,15501571,000000125137950,5,5,,4
360490,12-MAY-12,11-MAY-12,Patricia,,en,65.95.59.54,gino.berdine@sympatico.ca,15503973,000000125139774,5,5,"Patrica could'nt have been more helpful.
I,m a novice on the computer and I am 78
yrs.old and she was very patient with me. Thank you.",5
360491,12-MAY-12,11-MAY-12,Claude,,en,70.54.100.174,rocky.gualtieri@sympatico.ca,15508963,000000125144138,5,5,"On the original call Thursday May 10th, I was told by the Tech., that a Rep., would come out on Friday May 11, between 1:30 PM and 4:00 PM and call first.  I was out in the AM and a Rep called @900 AM did not leave a message.  I had to call back to the Internet repair and Claude handled my problem perfectly.",3
360492,12-MAY-12,11-MAY-12,Ronald,,en,74.15.240.121,jnjbender@sympatico.ca,15505183,000000125138536,5,5,"I was very impressed with the level of service received. My internet problem was solved quickly and professionaly. all together a good experience. Also talking to a person in Canada was a BIG bonus.
",5
360493,12-MAY-12,11-MAY-12,Elyes,,fr,76.69.180.217,char17@bell.net,15502039,000000125153114,5,5,,4
360494,12-MAY-12,11-MAY-12,Pradheep Kumaar,,en,76.64.194.15,caroline.chow@sympatico.ca,15501901,000000125144914,5,5,Nothing.,5
360495,12-MAY-12,11-MAY-12,Radhika,,en,184.147.21.48,Pratt39@sympatico.ca,15500525,000000125143503,2,2,conversation was so broken up eventualleu had to be forworedto another rsp,3
360496,12-MAY-12,11-MAY-12,Marc,,fr,174.92.203.238,giselebelle@bell.net,15503985,000000125147132,5,5,LE CONSEILLER MARC A ÉTÉ D'UNE GRANDE PATIENCE AVEC MOI ET TRÈS POLI.IL RESTAIT UNE CHOSE À FAIRE PAR MON FILS SELON LES INSTRUCTIONS DE MARC.TOUS LES CONSEILLERS DEVRAIENT ÊTRE COMME LUI.,5
360497,12-MAY-12,11-MAY-12,Soumaya,,fr,70.49.127.10,solangepinto@sympatico.ca,15509827,000000125139507,5,5,"Mme Soumaya s'est montrée compétente, patiente, avec une grande qualité d'écoute et une courtoisie hors norme
je suis enchantée",5
360498,12-MAY-12,11-MAY-12,Yves,,en,184.146.147.250,gcosta@sympatico.ca,15503829,000000125147809,3,2,,3
360499,12-MAY-12,11-MAY-12,Naziha,,fr,76.64.110.239,fj-st-jean@sympatico.ca,15503517,000000125150047,5,5,"C'était parfait. La dame a été très patiente. Comme je ne connaissais pas le système, elle m'a aidée avec beaucoup de précision. Merci beaucoup.",4
360500,12-MAY-12,11-MAY-12,Lotfi,,fr,174.92.220.239,jacqueshelenelebeau@sympatico.ca,15504683,000000125151645,5,4,,4
360501,12-MAY-12,11-MAY-12,Jordan,,en,70.26.28.77,m.singer@sympatico.ca,15506577,000000125144753,5,5,,5
360502,12-MAY-12,11-MAY-12,Jose,,en,70.27.195.249,cheryl.poulin@bell.net,15502081,000000125136669,5,5,Nothing-Service was very prompt and helpful. ,5
360998,06-MAY-12,04-MAY-12,Gloria,,en,70.55.18.150,pirkko.liisa@sympatico.ca,15463768,000000125011634,5,5,"Gloria was truly wonderful to help me, nobody could have done any better.",5
360999,06-MAY-12,05-MAY-12,Kevin,,en,65.93.89.186,khenning@sympatico.ca,15471022,000000125024761,4,4,,4
361000,06-MAY-12,02-MAY-12,Hela,,fr,174.95.238.144,luctherrien@sympatico.ca,15454031,000000124946539,5,5,"Hela a été formidable. Elle a démontré une patience professionnelle, irréprochable mais surtout sans limite. Elle m'a mis en confiance dès les premières secondes de notre conversation.

Un merci très SPÉCIAL à Hela (SVP, lui transmettre ce message). Aujourd'hui je peux aller chercher toutes les informations reliées à ma facture électronique sans aucun problème.  ",5
361001,06-MAY-12,04-MAY-12,Jose,,en,99.245.249.184,davedanic@sympatico.ca,15457062,000000125010832,4,3,make the service call work with one representative instead of transferring me from El Salvador to the Philippines where I had to go through everything again,3
361002,06-MAY-12,05-MAY-12,Xenia,,en,70.26.122.22,bmarche@sympatico.ca,15467982,000000125022649,1,1,It would have been helpful if you actually helped me on MAy 5th instead of calling me back on May 6th at 1pm - pathetic service!!!!!,1
361003,06-MAY-12,05-MAY-12,Kathy,,en,184.70.47.18,willguard@bell.net,15474590,000000125025459,3,1,have 24/7 service,2
361004,06-MAY-12,05-MAY-12,Marina,,en,50.101.53.98,blackcat.5039@sympatico.ca,15467970,000000125026333,5,5,"I cannot say recent experience would let me recommend Bell they are very lucky to have someone like this person named Marina because she was very good at what she did, I was very irate at Bell because they would not accept my password etc and if it were not for her help I was ready to go to another company so no,,, its not Bell that is the one to get praised and be recommended it was the nice person who really helped me.
Mary Finnigan",
361005,07-MAY-12,06-MAY-12,Brenda,,en,74.15.109.205,h.luft@sympatico.ca,15477128,000000125038551,5,5,Everything was fine.,5
361006,07-MAY-12,04-MAY-12,Ferdaous,,fr,65.94.23.130,ybsportsinter@sympatico.ca,15466868,000000124992671,1,1,"Me rappeler comme elle avais dit qu'elle ferait.
J'ai un sérieux problème avec votre serveur qui bloque les entrées des E-Mail provenant de mes manufacturiers qui utisent hinet.net, si quelqu'un ne me contacte pas aujourd'hui je vais annuler tout mes abonnemnts avec Bell, internet, cell, téléphone

URGENT",1
361007,07-MAY-12,06-MAY-12,Cristobal,,en,184.146.132.5,mmciric@sympatico.ca,15478948,000000125036342,5,5,,4
361008,07-MAY-12,06-MAY-12,Eric,,fr,65.92.4.251,matteau.marcel@sympatico.ca,15478718,000000125036990,5,4,tout est correct,5
361009,07-MAY-12,06-MAY-12,Denys,,en,207.219.69.212,jzmagill@sympatico.ca,15477868,000000125030060,3,3,I am without INternet service for over 36 hours - I am now waiting for the field technician to show up and resolve the problem - hopefully.  I have had on-and-off technical issues with my telephone service for the last 8 months - something about wire problems in my neighborhood - and now a NO internet access issue,3
361010,07-MAY-12,06-MAY-12,Walid,,fr,174.93.221.55,fra.gilles@sympatico.ca,15476768,000000125033751,5,5,,5
361011,07-MAY-12,06-MAY-12,Djamila,,en,184.147.0.232,patricia_young@sympatico.ca,15479282,000000125033083,5,5,"Myself and others in my neighbourhood were experiencing internet connections problems.  Finally, perhaps when the external problem may have been resolved, I pressed the reset button on the Bell modem which made matter worse.  I still don't know why the internet connection was in and out for many days, and for this reason I would have a problem recommending Bell. ",2
361012,07-MAY-12,27-APR-12,Nidhal,,fr,184.144.195.107,antoine.lapointe@sympatico.ca,15418020,000000124845184,3,4,Voir mes commentaires concernant mon premier appel.,3
361013,07-MAY-12,06-MAY-12,Sanah,,en,209.20.17.241,smithmr@sympatico.ca,15480254,000000125028247,1,1,"Provide an accurate time for service repair.
Everyday since May 2, I have been told:""Rest assured they will be there today"". I still don't have service. It is May 7th.",1
361014,07-MAY-12,06-MAY-12,David,,en,70.54.55.38,brownfields@sympatico.ca,15475700,000000125028976,5,5,,5
361015,07-MAY-12,06-MAY-12,Josh,,en,70.54.55.38,brownfields@sympatico.ca,15475702,000000125033802,5,5,,5
361016,07-MAY-12,06-MAY-12,Nandhini,,en,72.38.80.123,atdick@sympatico.ca,15475390,000000125038378,4,2,"Service technician was nice; however, upon end to call, the same problem arose within 5 minutes.  An improvement could be made with a permanent solution.",
361017,07-MAY-12,06-MAY-12,Basker,,en,70.49.27.66,rangersonedge@sympatico.ca,15479598,000000125036624,5,5,took more then one call to get it right took two calls and took extra time.,4
361018,07-MAY-12,04-MAY-12,Brendan,,en,69.157.59.121,lois.derepentigny@sympatico.ca,15461360,000000124991489,5,5,On May 2 spoke to rep. Harathi & she could not fix my problem & told me that somebody would call me back & it could take about 2 days Waited 2 days & nothing so I called back & got Brendan who really know what he was talking about.  You should have more people like him answering the phones.,4
361019,07-MAY-12,06-MAY-12,Moses,,en,76.67.115.78,paulagates@sympatico.ca,15479314,000000125035065,5,4,,4
361020,07-MAY-12,04-MAY-12,Allan,,en,69.156.82.74,diley@sympatico.ca,15457410,000000125006035,4,4,"Have a direct line to service rather than the customer having to sift through ""Emily"".",4
361021,07-MAY-12,02-MAY-12,Yazhini,,en,69.158.38.103,bfpowell@sympatico.ca,15450787,000000124950758,5,5,,5
361022,07-MAY-12,06-MAY-12,Crystal,,en,67.71.142.78,thegaunts@bell.net,15480596,000000125029444,4,4,Make contact with the correct department eassier,4
361023,07-MAY-12,06-MAY-12,Wissem,,fr,184.145.185.104,conserverie@sympatico.ca,15476056,000000125035947,3,4,"avoir eu le bon représentant en partant 

j'ai été transféré 4 fois avant d'avoir le bon",4
361024,07-MAY-12,06-MAY-12,Suresh,,en,69.158.117.97,markchin@sympatico.ca,15478656,000000125028300,4,4,"Automated IVR Options annoying; we really want to speak to a human as soon as possible",4
361025,07-MAY-12,06-MAY-12,Habil,,fr,69.156.131.137,5676@bell.net,15474854,000000125032783,3,1,attente de solution par appel dans les 24-48 hres,5
361026,07-MAY-12,06-MAY-12,Satish,,en,174.89.158.160,warriorchief@sympatico.ca,15480890,000000125035620,3,2,Cannot understand English that well and should have more computer experience.,4
361027,07-MAY-12,06-MAY-12,Abul Karam,,en,76.67.163.171,michael.odowd@sympatico.ca,15478832,000000125030597,4,4,,4
361028,07-MAY-12,06-MAY-12,Helmi,,fr,69.156.164.223,lch176@sympatico.ca,15478192,000000125037445,4,4,"  
        Toujour bien servir",4
361029,07-MAY-12,06-MAY-12,Hssen,,fr,70.26.226.179,damoursr@bell.net,15476144,000000125034402,5,4,,5
361030,07-MAY-12,02-MAY-12,Jamila,,fr,184.145.156.218,gilguay@sympatico.ca,15452425,000000124953440,4,4,"&#3614;&#3619;&#3635;&#3639;",4
361031,07-MAY-12,06-MAY-12,Aprajit,,en,70.31.8.131,tosas@sympatico.ca,15480686,000000125034030,3,5,,5
361558,09-MAY-12,05-MAY-12,Sowmya,,en,69.159.69.152,suzette00@sympatico.ca,15474014,000000125019145,5,5,,5
361559,09-MAY-12,05-MAY-12,Maria,,en,64.231.67.198,hiltaura@sympatico.ca,15470052,000000125021984,4,,,4
361560,09-MAY-12,06-MAY-12,Asir raja,,en,69.158.3.154,shortstop199@bell.net,15480172,000000125028504,3,1,fixed my problem,3
361561,09-MAY-12,07-MAY-12,Harjeeth,,en,67.68.211.157,maryjacques@sympatico.ca,15489412,000000125055123,5,5,,5
361562,09-MAY-12,07-MAY-12,Shinoj,,en,70.50.183.236,madixon@bell.net,15489008,000000125048959,5,5,"Nothing, my technical help adviser was more than patient with me as I know very little about using the computer.",5
361563,09-MAY-12,06-MAY-12,Nizar,,fr,184.151.127.175,gdrouin-500@bell.net,15476908,000000125036961,5,5,N / a,5
361564,09-MAY-12,07-MAY-12,Matthieu,,en,64.231.64.241,johnron@sympatico.ca,15487494,000000125041464,5,5,You were great!!,5
361565,09-MAY-12,07-MAY-12,Yassine,,fr,70.26.228.182,lisealainbrunet@bell.net,15488638,000000125050523,5,4,,5
361566,09-MAY-12,06-MAY-12,Med nejib,,fr,74.14.244.7,nizaraly@sympatico.ca,15479148,000000125035612,1,1,"BONJOUR
Nous payons 2 factures Internet Commercial 1 relié au commerce N* de compte 508170276 etl'autre relié au Résidentiel 514 387 9069 N* compte 300216979 (b1eyiy29) relié à l'adresse courriel nizaraly@sympatico.ca. Depuis mois Oct 2011 Bell Residentiel commence à me charger sur ma facture. J'ai appellé Bell pour signaler l'erreur mais on m'a fait valser de Residentiel et au Commercial finalement le 9 Janvier le residentiel a confirmer l'erreur de charge non justifié alors j'ai demandé de faire une conférence téléphonique avec Résidentiel et Commercial pour régler le dossier. Tout ce que je veux depuis 2002 je paie mon compte commerciale pour la maison 300216979 avec l'adresse courriel nizaraly@sympatico.ca continue verifier tout mon dossier depuis 1986 je suis avec Bell soit residentiet ou commercial pour telephone et internet et aussi bell mobilité. Mais ma patience a atteint ses limites vous me forcer a aller voir vos competiteur depuis ma conversation telephonique surtout un superieur vous envoie se promener. Depuis decembre je me promene de residentiel au commercial entre vous vous n'aidez pas les clients c'est très malheureux. Merci Nizar
514 773 9069. 


Merci
Nizar",1
361567,09-MAY-12,07-MAY-12,Rahali,,fr,206.47.78.150,cesar.mouska8@bell.net,15483358,000000125040722,1,1,,4
361568,09-MAY-12,07-MAY-12,Zishan,,en,67.71.0.198,lrosnick@sympatico.ca,15488804,000000125064304,5,5,0,5
361569,09-MAY-12,07-MAY-12,Emmanuelle,,en,174.91.30.64,g_hollands@sympatico.ca,15485532,000000125051276,5,4,"At the time this call was made I had been 10 (ten) days without an internet connection.  First contact sas on 27 April at time your tech support agent advised the adapter was defective and that a replacement would be shipped immediately.  It arrived the following Friday 4 May having been shipped the day before.  Unfortunately it was the wrong adapter that was too large to fit the modem. Contacted tech support again and was assured that a full modem kit was being shipped immediately by Purolator and I would receive mayebe that day but if not definitely by the following day.  Needless to say it did arrive on either day.  It was also included in Purolator's deliveries on
Monday 7 May.  At this point contacted tech support Emmanuelle who checked and advised me that the modem kit had been shipped by Xpress Post and would be delivered the following day.  It was.
I have no quarrel with any of your tech support agents that I contacted.  They were all superb.  Bell is proud of its fast service - technologically yes but logistically no. It took 11 days to solve a simple problem.  It took the  adapter etc to travel from North York to Port Credit.  That's hardly 21st century service.  Meanwhile I will have been charged for service I did not receive and was greatly inconvenienced by.


George Hollands",4
361570,09-MAY-12,25-APR-12,Ann,,en,199.212.7.70,alexmcguire@sympatico.ca,15397038,000000124813663,3,3,Honour the $ amout when qouting a service.,3
361571,09-MAY-12,07-MAY-12,Francis,,en,76.64.141.37,mikeastins@bell.net,15489888,000000125046648,4,4,nothing representatives very responive and empowered ,4
361572,09-MAY-12,04-MAY-12,Dawood,,en,174.91.219.211,paul.giovannetti013@sympatico.ca,15463485,000000124999356,5,5,,5
361573,09-MAY-12,07-MAY-12,Ilona,,en,70.27.133.170,atec@sympatico.ca,15482168,000000125050887,4,4,nothing,5
361574,09-MAY-12,04-MAY-12,Kate,,en,216.218.29.144,williamstjohn@sympatico.ca,15466744,000000124990677,3,2," We have been very disappointed with the results. On at least 3 occasions we have spoken to a Bell representative, and assured that our internet service had been cancelled.To date we are still waiting for a box in which to return the modem.",2
361575,09-MAY-12,07-MAY-12,Alvaro,,en,76.69.21.108,bonnie2007@sympatico.ca,15482768,000000125052092,5,5,It's very hard to hear the rep. on the phone.,5
361576,09-MAY-12,23-APR-12,Patrick,,en,76.69.36.35,ramsey90@bell.net,15378724,000000124744511,3,3,"Follow up call re mix up.  Line connected to neighbour's line causing a temporary disruption in their service.  Everything now fixed up but I now have crackling sounds on my telephone line . 

",4
361577,09-MAY-12,07-MAY-12,Leah,,en,216.59.239.225,pattih3@sympatico.ca,15490820,000000125045996,5,5,,4
361578,09-MAY-12,06-MAY-12,Udale,,en,70.29.33.145,suzette.ross@sympatico.ca,15480440,000000125038602,1,1,"Your representative promised to fix my internet connection issue and ""take ownership"" of the problem after I was already promised a new power cord, which was never sent!!  This had been on going for over a week!  He promised to call me back the next day to resolve the issue.  I NEVER received a call back.  I had to call Bell back for further assistance.  I was without internet service for over a week and this hampered by ability to work from home.  I finally had to practically beg for you to send a technician to my home, since none of your remote ""fixes"" were working.  I was ready to cancel my service.  ",3
361579,09-MAY-12,07-MAY-12,Manel,,fr,184.145.150.202,michel_ouellet4@bell.net,15489828,000000125046723,4,4,,5
361580,09-MAY-12,26-APR-12,Rahma,,fr,65.92.238.167,elarfaoui_taoufik@bell.net,15408352,000000124817711,2,2,,2
361581,06-MAY-12,01-MAY-12,Chantal,,en,65.93.144.229,bb.davis@sympatico.ca,15443434,000000124928538,5,4,have all call centers in Canada,5
361582,06-MAY-12,05-MAY-12,Nebgha,,fr,65.92.217.108,glmr@sympatico.ca,15469820,000000125020834,5,4,rien,4
361583,06-MAY-12,04-MAY-12,Suresh,,en,70.52.140.104,keng44@sympatico.ca,15460664,000000124993427,4,3,,5
361584,06-MAY-12,05-MAY-12,Jose,,en,70.31.123.148,lisebradley@bell.net,15471378,000000125019147,4,,,3
361585,06-MAY-12,04-MAY-12,Diego,,en,76.71.59.239,merryann@bell.net,15462402,000000124993396,,2,had so many calls re bell antivirus schedules dont recall names - one was great at explaining all the points but schedule still not working - last person was veryabrupt -reps get very hostile almost if they think u r asking about Microsoft. Should listen and TELL u when they are changing items on computer and where they are located. ,
362079,10-MAY-12,06-MAY-12,Danny,,en,74.15.52.176,joyanneritz@bell.net,15477766,000000125031904,3,2,"It turns out my problem was the Modem, I needed a new one. I guess the 1st Rep. didn't realize that. I Had the same problem 2 days later & the 2nd Rep  told me it was the Modem, ordered me a new one & I'm good. Had to call for help with installation, Help was great, this was another Rep.altogether. (3rd call). Overall, I'm back on-line & very satisfied. Modem arrived the next morning, very fast service. I'm impressed.",5
362080,11-MAY-12,24-APR-12,Abderrahmen,,fr,76.64.109.93,lisebourgelas@bell.net,15390258,000000124772503,5,5,,5
362081,11-MAY-12,07-MAY-12,Marouen,,fr,70.52.85.181,louispaul.mourgue@sympatico.ca,15488784,000000125053873,5,5,recu un servive de haute qualité,5
362082,11-MAY-12,04-MAY-12,Nice,,en,67.68.242.19,marcia_shakes@sympatico.ca,15461836,000000124995786,5,5,nothing.,5
362083,11-MAY-12,07-MAY-12,Zulfiquar,,en,174.93.54.149,e.kennedy@sympatico.ca,15484808,000000125063324,5,5,"nothing- he was great, very patient, went waaaayyy beyond what he had to do",5
362084,11-MAY-12,07-MAY-12,Julio,,en,70.29.114.38,cecilebeaudry45@sympatico.ca,15483336,000000125060567,2,2,"the internet from Bell seems to always have problems.  With patience and hard work, we get it going for a bit, just like the representative does; the internet never seems to work for a long time and it is very frustrating.  We are   paying for a very poor service.  Your rep. is very polite, patient, and tries really hard, no problem with him.",1
362085,11-MAY-12,29-APR-12,Sanah,,en,174.95.199.161,brendamike@bell.net,15437381,000000124878276,5,5,,5
362086,11-MAY-12,06-MAY-12,Shabbir,,en,70.31.56.45,shorne01@bell.net,15480168,000000125030141,4,4,Shabbir was very professional and helpful. So was Mohammed Zaid.,5
362087,11-MAY-12,05-MAY-12,Abir,,fr,76.65.172.169,alexandre.sam@sympatico.ca,15467478,000000125015217,5,5,aucun,5
362088,12-MAY-12,11-MAY-12,Salvador,,en,69.158.166.90,parbillp@sympatico.ca,15508029,000000125149813,5,5,nothing,5
362089,12-MAY-12,11-MAY-12,Silvia,,en,65.92.134.233,robert.haslewood058@sympatico.ca,15508917,000000125143598,4,5,I can't think of anything at the moment.,3
362090,12-MAY-12,11-MAY-12,Silvia,,en,174.94.12.174,mblac@sympatico.ca,15507067,000000125136700,5,5,noyhing,5
362091,12-MAY-12,11-MAY-12,Mohamed,,fr,174.89.87.126,anriel@sympatico.ca,15501043,000000125140351,4,5,,5
362092,12-MAY-12,11-MAY-12,Mohamed,,fr,50.100.146.57,michelr.tremblay@sympatico.ca,15507309,000000125144005,5,5,,4
362093,12-MAY-12,11-MAY-12,Med Mehrez,,fr,184.145.219.250,rwieland.jroy@sympatico.ca,15509169,000000125137061,1,4,technicien tres impatient,2
362094,12-MAY-12,11-MAY-12,Hadhemi,,fr,76.68.174.229,c-lavoie@sympatico.ca,15501775,000000125137251,4,5,,5
362095,12-MAY-12,11-MAY-12,Elyes,,en,70.53.225.239,annetteb@bell.net,15501034,000000125148868,5,5,,5
362096,12-MAY-12,11-MAY-12,Allaura,,en,74.12.2.21,pwilson001@sympatico.ca,15508525,000000125150857,5,5,,5
362097,12-MAY-12,11-MAY-12,Karen,,en,70.24.76.234,hutch.marylou@sympatico.ca,15504479,000000125137319,3,4,You cut off my service by mistake ( I did not cancel it) and then took 36 hours to restore it from my original call instead of the 1 hour you said.  What do you think you might have done better?  I used to think Rogers had bad service and came to Bell.  Now what?,2
362098,12-MAY-12,11-MAY-12,Belhassen,,fr,174.89.231.137,pl.rivest@sympatico.ca,15508387,000000125152793,1,1,Arreter d'etre aussi melange administrativement,1
362099,12-MAY-12,11-MAY-12,Ronald,,en,65.95.93.22,thimcdo@sympatico.ca,15510359,000000125152938,3,3,"A warmer tone of voice, less gruff.  A little empathy would have helped.",3
362100,12-MAY-12,11-MAY-12,Hayett,,fr,184.145.254.101,marc_st_amant@bell.net,15506733,000000125149115,1,1,"Service internet  incroyablement lent!
Download a 0.14 Mbps et upload a 0.08 mbps...
Et on me dit que je ne peut espérer mieux car je suis sur une fin de réseau.
Que je devrais utiliser un seul ordinateur a la fois (j'en ai 3 ).
Lorsque je compare a Cogéco qui supportait a une époque mes 5 ordinateurs, on ne semble pas me croire...
On me dit que je devrais aller voir ailleurs si je pense que c'est mieux ailleurs.
C'est ce que je devrai faire en octobre, lorsque mes 6 mois seront écoulés, pour avoir droit aux promotions de nouveaux clients si cette situation perdure.... ",1
362101,12-MAY-12,11-MAY-12,Henry,,en,76.70.116.199,bbrockie@sympatico.ca,15501343,000000125136016,5,4,Henry  was so patient - thank you for all your efforts,5
362102,12-MAY-12,11-MAY-12,Naveen,,en,74.198.9.202,cjcl4@sympatico.ca,15502179,000000125135254,1,1,Have someone available other than technical staff,1
362103,12-MAY-12,11-MAY-12,Michelle,,en,70.49.251.86,rlbarrow@sympatico.ca,15508871,000000125140212,5,4,,4
362104,12-MAY-12,11-MAY-12,Joseph,,en,50.101.69.187,ve3bdb@sympatico.ca,15510653,000000125144424,5,5,"Nothing.  Possibly the best service I've ever had from an on-line representative. Joseph was excellent, in marked contrast to some other Bell reps I've had to deal with over the years.",4
362105,12-MAY-12,11-MAY-12,Krishnan,,en,184.148.122.221,brenthotham@bell.net,15501657,000000125142338,2,1,Know more about Apple products,3
362106,12-MAY-12,11-MAY-12,Alex,,en,184.145.65.30,beukewegen@sympatico.ca,15501445,000000125149257,1,,I feel as though I have spent a lot of time sitting on the phone and explaining things to your service representatives - over and over and over again.  I find it very frustrating repeating myslef multiple times while the individual on the other side of the conversation diligently documents the interaction only to have to say the same things over again to the next person.,2
362107,12-MAY-12,11-MAY-12,Emmanuelle,,fr,67.68.180.111,jarfortin.gm29@bell.net,15504789,000000125146467,4,4,,4
362108,12-MAY-12,11-MAY-12,Daniella,,en,76.64.9.145,mjadekanye@bell.net,15507385,000000125149087,5,5,Everything was done to my satisfaction,5
362109,12-MAY-12,11-MAY-12,Seifeddine,,fr,174.92.203.238,giselebelle@bell.net,15503991,000000125138298,1,1,"MÊMES CONSTATS QUE 11 MAI 2012 À 10H10 PAR RYM. NUL...
 NOTE: VOS HEURES NE CORRESPONDENT PAS AUX MIENNES.
RAISON?",5
362110,12-MAY-12,11-MAY-12,Med Anouar,,fr,174.91.252.146,grajac@bell.net,15504089,000000125148284,4,4,,4
362111,12-MAY-12,11-MAY-12,Celina,,en,70.50.96.72,ben.boivin@bell.net,15501400,000000125151874,4,4,   Assume that clients know very little about computers and be patient.,4
362112,12-MAY-12,11-MAY-12,Ibtissem,,fr,67.68.166.19,gillesetmimi@sympatico.ca,15503953,000000125149008,5,5,"aucune, tous a ete parfait 
Merci",5
362113,12-MAY-12,11-MAY-12,Karim,,fr,174.89.252.137,gilbert.roy1@sympatico.ca,15503935,000000125150624,5,4,ne vois pas ce qui aurait pu être fait de mieux.,4
362114,12-MAY-12,11-MAY-12,Dilli,,en,64.231.151.55,ernmmike@bell.net,15503344,000000125138649,5,5,Nothing,5
362115,12-MAY-12,11-MAY-12,Makrem,,en,174.89.235.48,sbassel@sympatico.ca,15509445,000000125149854,4,4,,5
362116,09-MAY-12,07-MAY-12,Ivan,,en,65.94.60.173,juliusfulop@sympatico.ca,15487748,000000125053998,4,4,"Would have been best if all items in the bundle (home phone, internet AND mobile) could have been dealt with in a single call.  Separating mobile services is customer hostile.",3
360503,12-MAY-12,11-MAY-12,Armando,,en,174.93.54.248,valaida54@bell.net,15510611,000000125138995,4,4,"It took so much time,THE aGENT WAS FANTASTIC,BUT BELL SHOULD HAVE HAD THIS PROBLEM SOLVED SOONER.I have only signed on with bell since Jsnuary 11 and the programmes have never worked as they should",4
360504,12-MAY-12,11-MAY-12,Salvador,,en,70.49.164.9,davekrysgood@sympatico.ca,15502603,000000125148454,5,5,Nothing,5
360505,12-MAY-12,11-MAY-12,Andrea,,en,70.49.8.50,david.gorman018@sympatico.ca,15502613,000000125135815,5,5,,4
360506,12-MAY-12,11-MAY-12,Henry,,en,74.14.201.253,capooma@sympatico.ca,15501863,000000125149461,5,5,"
Recent experience was excellent 
- nothing to improve !",5
360507,12-MAY-12,11-MAY-12,Elyes,,fr,70.30.178.59,sagine@bell.net,15509295,000000125153113,5,5,Rien de plus !,4
360508,12-MAY-12,11-MAY-12,Rohit,,en,70.52.134.209,martii@sympatico.ca,15506933,000000125149040,4,4,"I need a Senior Citizen rate for my internet service...if this is possible,I will definitely recommend Bell ",4
360509,12-MAY-12,11-MAY-12,Hency,,en,184.147.197.169,mariebittner@sympatico.ca,15506827,000000125146531,1,1,My computer is still not working very very slow I will have to cancel bell if I can't get my computer working again I onpluged my wireless router like I was asked to do and it has made no difference,1
360510,12-MAY-12,11-MAY-12,Shinoj,,en,174.91.94.196,camilr@sympatico.ca,15501841,000000125151562,5,5,,5
360511,12-MAY-12,11-MAY-12,Jason,,en,70.50.203.121,proth@sympatico.ca,15508473,000000125139002,3,2,The problem was that in an urgent situation I was told that my email woudl be down for 48 to 72 hours.  Totally unacceptable.  Paticularly when I explined the urgency of getting back on line. ,3
360512,12-MAY-12,11-MAY-12,Gayathri,,en,67.70.60.116,kkelley@sympatico.ca,15505875,000000125144614,1,1,train your agents to think for themselves rather than wasting 30 minutes of my time by going step by step because the computer says so. I'm going to start the process of finding another provider because it's ridiculous to never have anyone listen to me and what I'm asking. I deserve better than Bell.,1
360513,12-MAY-12,05-MAY-12,Lotfi,,fr,69.159.128.178,liseberube10@bell.net,15471376,000000125025892,5,5,,5
360514,12-MAY-12,11-MAY-12,Romeo,,en,65.95.34.2,jj.chan@sympatico.ca,15505103,000000125138653,4,4,If you block my account I would like to know why exactly so I can avoid doing the same thing in the future.,5
360515,12-MAY-12,11-MAY-12,Zulfiquar,,en,70.27.233.186,frankjean@bell.net,15503637,000000125153652,5,5,,5
360516,12-MAY-12,11-MAY-12,Mike,,en,70.29.44.203,shaw.e@sympatico.ca,15509611,000000125152218,4,4,increases the speed,5
360517,12-MAY-12,11-MAY-12,Tyler,,en,70.29.63.164,tmantello@sympatico.ca,15510421,000000125152174,1,1,Technician was clearly lying to me. He indicated he did not have a modem to supply me. He pulled one out of a box still in a wrapper and indicated that was his tester. When I called the office the individual indicated technicians have modems in their trucks and should have supplied me with one.,1
360518,12-MAY-12,11-MAY-12,Edwin,,en,70.54.88.252,facilitech@sympatico.ca,15503423,000000125141702,5,5,Your agent went beyond the cll of duty and gave me good advice on a matter he detected that I was not even aware of.,5
360519,12-MAY-12,11-MAY-12,Nejmeddine,,fr,67.68.81.221,grandpapa@sympatico.ca,15504093,000000125140105,1,1,On a refusé ma demande sans même avoir consulté mon dossier avec Bell. Votre conseiller a été arrogant.,1
360520,13-MAY-12,11-MAY-12,Christine,,en,174.89.52.135,galchi@bell.net,15503759,000000125136702,5,5,,5
360521,13-MAY-12,13-MAY-12,Sudhakar,,en,64.228.141.23,mammaoftwinboys@sympatico.ca,15515615,000000125169237,5,5,Nothing everything was perfect,5
360522,13-MAY-12,12-MAY-12,Dharyll,,en,184.147.131.206,jeff.rowe@sympatico.ca,15514381,000000125164243,5,5,,5
360523,13-MAY-12,12-MAY-12,Makram,,fr,174.91.248.28,famillemccraw@sympatico.ca,15513277,000000125164221,3,1,Me fournir une information plus précise quant aux corrections qui seront apportées et au moment où ce sera fait. C'est la deuxième fois que je vis le même problème et je trouve celà fort désagréable. Le fonds du problème n'est certainement pas la responsabilité du préposé mais Bell devrait lui fournir une information définitivement plus complète.,2
360524,13-MAY-12,12-MAY-12,Mariame,,fr,174.89.86.240,marc.martin@bell.net,15515645,000000125164701,5,5,surveiller surtout votre language avec les clients clientes au service a la clientele vous avez tendance souvent a couper la parole et c est pour sa que je change de compagnie dans pas long ok merci bye. bonne journée.,4
360525,13-MAY-12,11-MAY-12,Duncan,,en,65.93.166.33,charwood@sympatico.ca,15502067,000000125139377,5,5,nothing!,5
360526,13-MAY-12,12-MAY-12,Helenpearl,,en,174.94.44.14,ingenium@sympatico.ca,15514071,000000125159759,1,1,"Explain why it's no longer an option to have an email address with @sympatico.ca.  It's still being used on your websites.  @bell.net doesn't cut it! 
I'm reviewing whether or not I should have any business with Bell.  That includes internet, satellite TV and landline.  My comments are on Facebook and they're already getting quite a reaction from other dissatisfied customers.",1
360527,13-MAY-12,12-MAY-12,Salvador,,en,76.71.36.216,chagen@sympatico.ca,15512293,000000125155811,4,4,,5
360528,13-MAY-12,12-MAY-12,Alex,,en,50.101.169.18,kimberley001@sympatico.ca,15515045,000000125164480,4,2,Alex was very knowledgeable about the services provided. And he also offered solutions to my problems.,3
360529,13-MAY-12,12-MAY-12,Kevin,,en,69.158.174.29,tobytach@sympatico.ca,15518427,000000125159398,5,5,nothing,5
360530,13-MAY-12,12-MAY-12,Juan,,en,69.158.35.52,hmoyer@sympatico.ca,15513973,000000125162838,5,4,,5
360531,13-MAY-12,12-MAY-12,Maria,,en,76.65.23.152,nick.marotta@sympatico.ca,15516435,000000125161867,5,5,n/a,4
360532,13-MAY-12,11-MAY-12,Aleem,,en,64.229.96.17,joe.k@sympatico.ca,15505227,000000125138247,4,4,,5
360533,13-MAY-12,12-MAY-12,Nicole,,en,184.144.43.132,hproberts@sympatico.ca,15513993,000000125165048,4,5,Web page advertised the internet usage insurance as $10 bought 80 GB but on phone I was told it only bought 50GB  you need to fix your web pages before you change your rates!,3
360534,13-MAY-12,12-MAY-12,Hency,,en,74.14.109.89,tonygreco@sympatico.ca,15518445,000000125159110,5,5,nothing,4
360535,13-MAY-12,12-MAY-12,Maggie,,en,74.14.109.89,tonygreco@sympatico.ca,15518447,000000125156129,5,5,very good,5
360536,13-MAY-12,12-MAY-12,Temsu,,en,70.27.69.14,tortuga@sympatico.ca,15518463,000000125156657,1,1,Fix the issue and not keep me on hold for 10 minutes,2
360537,13-MAY-12,12-MAY-12,Manel,,fr,69.157.129.134,rouellet002@sympatico.ca,15517465,000000125162232,5,5,,5
360538,13-MAY-12,12-MAY-12,Pamela,,en,70.27.69.14,tortuga@sympatico.ca,15518465,000000125157269,1,1,Wrong telephone number was given for billing,2
360539,13-MAY-12,12-MAY-12,Tine,,en,70.27.69.14,tortuga@sympatico.ca,15518461,000000125157566,2,3,,2
360540,13-MAY-12,12-MAY-12,Maria,,en,65.92.240.165,PAT-64@sympatico.ca,15511213,000000125161039,4,4,,4
360541,13-MAY-12,12-MAY-12,Imed,,en,184.151.61.243,robert.murray3@sympatico.ca,15517355,000000125156032,5,5,,5
361032,06-MAY-12,05-MAY-12,Samuel,,en,174.94.28.175,alex.gill@sympatico.ca,15467472,000000125017056,5,5,"Nothing. Samuel was SO patient with me! I am so totally out of my eliment with any computer problem and I must have tested his patience several times but he maintained a professional and kind demeanor. He was nothing but helpful despite the long conversation and I truly thank him for that. His English was excellent, I had no problems understanding him. A very positive experience.",5
361033,07-MAY-12,06-MAY-12,Mohammed Zaid,,en,174.91.58.107,lebo@bell.net,15478202,000000125028341,5,1,"it has taken 10 minutes to download this site...so even if i have all my bars lit, and says that my connectivity is 100%, this is not reality...internet connection is not stable!!! ",2
361034,07-MAY-12,04-MAY-12,Arthur,,en,70.53.105.98,r.novakowski@sympatico.ca,15463934,000000124996215,5,3,Nothing all is good.,5
361035,07-MAY-12,06-MAY-12,Gloria,,en,70.29.8.84,june.rickard@sympatico.ca,15477846,000000125028502,4,4,,3
361036,07-MAY-12,01-MAY-12,Andrew,,en,174.95.254.32,konzcotools@sympatico.ca,15447328,000000124917946,5,5,"The bell agent who helped me this time was excellent, he know what he was talking about, the previous call I had made to bell was a total disaster! That rep. couldn't help me at all, after that conversation - we almost cancelled our services with Bell. I think Bell should have all there employees as knowlegable as the agent who helped me resolve my problem on May 1st! Thank goodness - you have aleast one person who knows there stuff!",5
361037,07-MAY-12,06-MAY-12,Christopher,,en,70.52.179.143,peter.wroldsen@sympatico.ca,15479374,000000125030531,1,1,"Be honest with me.  The rep said that he would fully rectify an error in my billing ... In February 2012 Sympatico committed that I receive a 50% discount for 12 months.  Thereafter, not seeing this discount on my invoice, every month I was told that the discount would go into effect ""next month"" ... Yesterday Christopher stated that he would totally rectify this billing problem ... Later in the day yesterday I was shocked and more than disappointed to learn from another rep that he had only assigned a 50% discount for HALF the time promised (6 months as compared to the 12 months committed)... I cannot continue to do business with an organization that commits to a financial arrangement, and then refuses to live up to that commitment. ",1
361038,07-MAY-12,06-MAY-12,Marcus,,en,174.91.66.195,mfuture@sympatico.ca,15478816,000000125031903,5,5,,5
361039,07-MAY-12,06-MAY-12,Med Salah,,fr,76.70.62.177,michelhottin@bell.net,15478850,000000125034280,5,5,,5
361040,07-MAY-12,06-MAY-12,Paul-Henri,,en,69.157.53.96,geoff.brooks@sympatico.ca,15476922,000000125036950,4,4,,5
361041,07-MAY-12,27-APR-12,Mohamed Achref,,fr,184.144.195.107,antoine.lapointe@sympatico.ca,15418022,000000124843329,1,2,"Votre programme pour imprimer mon état de compte n'est pas friendley user. 
J'ai donc eu besoin de vos services contrairement aux programmes pour mes comptes de banque et de cartes de crédit.
Il pensait avoir affaire à une personne expérimentée, ce que je ne suis pas.
Après un certain temps, il est devenu impatient. c'est facile: copier, coller et d'autre et ca marche bonjour.
Premier essai, Je ne réussis pas à entrer pour voir si j'ai recu des Email mais je ne peux pas.
Ce qui justifie mon deuxième appel.
Lorsque j'ai des problèmes avec mon ordi, j'appelle mon petit-fils qui travaille chez Vidéotron, ce que j'aurais du faire.
",1
361042,07-MAY-12,04-MAY-12,Kira,,en,216.95.209.50,gregshaw@sympatico.ca,15458762,000000125005124,5,,The person with whom I sspoke was terrific. Friendly and helpful,5
361043,07-MAY-12,05-MAY-12,Bernard Vijay,,en,70.27.72.253,heatherdan@bell.net,15470016,000000125020080,4,4,,5
361044,07-MAY-12,06-MAY-12,Charly,,en,184.145.82.49,mahedi@sympatico.ca,15478506,000000125029696,5,5,REDUCE THE MONTHLY RATES. ,5
361045,07-MAY-12,06-MAY-12,Walter,,en,70.27.44.99,dgillivray@sympatico.ca,15476346,000000125035611,5,5,Can't think of a thing!,5
361046,07-MAY-12,04-MAY-12,John,,en,65.95.46.185,jstebe@sympatico.ca,15460352,000000124989999,3,3,Original request was May 3.First Tech on Thrusday called to say he would arrive at 7:15p.m. Showed up 8:15P.M. Second tech resolved the issue although took a long time to resolve,3
361047,07-MAY-12,06-MAY-12,Walid,,fr,76.69.173.167,seaworld@sympatico.ca,15480114,000000125037529,5,5,Le representant qui ma repondu devrait recevoir des felicitations car il ma donner un service exemplaire !!!,5
361048,07-MAY-12,06-MAY-12,Jill,,en,70.52.220.244,emilypless@sympatico.ca,15476604,000000125028815,4,5,,4
361049,07-MAY-12,06-MAY-12,Shyam,,en,74.14.91.65,f.kaley@bell.net,15476664,000000125033649,5,5,it was the best.i am very happy. freda kaley,5
361050,07-MAY-12,06-MAY-12,Danny,,en,74.15.151.248,StephenRyan99@sympatico.ca,15474974,000000125030580,5,5,"well, you could pay my bill if you like, but other than that, Danny, was very helpful. Thank you again",5
361051,07-MAY-12,06-MAY-12,Andrea,,en,70.54.23.136,rkk@sympatico.ca,15479742,000000125028987,1,1,"More aimed at Company. My Bell modem is down; cannot be replaced until 3-5 biz days; unacceptable in this day/age; my work depends on internet access; why can't I go to a local Bell store & get immediate replacement; your competition does.",2
361052,07-MAY-12,06-MAY-12,Edwin,,en,65.92.172.173,terry.sandi@sympatico.ca,15480554,000000125036088,3,4,,3
361053,07-MAY-12,06-MAY-12,Asma,,en,174.93.164.37,lebrerosurveyor@bell.net,15478206,000000125031839,5,5,,5
361054,07-MAY-12,06-MAY-12,Wissem,,fr,69.156.9.149,richard800@sympatico.ca,15479702,000000125031535,4,5,"J'aimerais me sentir à l'aise.  Lorsque je téléphone au service, je me sens un peu bousculé.  Si j'appelle, c'est que je ne peux résoudre le problème, donc je n'ai pas l'expertise.  Donc, un peu plus de patiente serait apprécié.  Je comprend que c'est facile pour vous, mais pour nous souvent cela prend un peu plus de temps à se rendre aux endroits que vous voulez que l'on aille.  Je me sens toujours stressé lorsque j'appelle, alors s'il vous plaît comprenez le client... 

Merci.    ",3
361055,07-MAY-12,05-MAY-12,Haythem,,fr,65.94.10.132,vdesimini@sympatico.ca,15474406,000000125023974,4,2, Je voulais de l'aide d'un «Technicien en Informatique».  Ce n'était pas le cas. Ça fait longtemps que j'ai affaire à Bell et les choses ont bien changés!,4
361056,07-MAY-12,05-MAY-12,Yasmin,,en,174.91.123.91,claudia_wmlittle@sympatico.ca,15468492,000000125015453,1,1,Fix the problem,2
361057,07-MAY-12,06-MAY-12,Andrea,,en,76.67.113.59,bvandusen1@sympatico.ca,15475728,000000125030004,5,5,Nothing. Extremely helpful and polite.,5
361058,07-MAY-12,01-MAY-12,Omar,,en,76.68.117.20,lawrie7980@bell.net,15447476,000000124924636,1,1,"You could have sent me the correct cable for my modem.After a second contact with Omar and another with Vishan, today 7 May I received the correct cable and am now finally reconnected with internet.",
361059,07-MAY-12,06-MAY-12,Ferdaous,,fr,76.64.249.79,geomichaud@sympatico.ca,15476928,000000125032374,2,1,Investiguer la vrai raison du problème,1
361060,07-MAY-12,06-MAY-12,Oscar,,en,70.54.140.240,billcouch@sympatico.ca,15475566,000000125037204,4,5,,4
361586,06-MAY-12,04-MAY-12,Alisia,,en,64.228.210.51,darlington@bell.net,15457022,000000124993068,4,4,,5
361587,06-MAY-12,05-MAY-12,Prince,,fr,65.94.163.57,schulak@sympatico.ca,15473570,000000125021147,1,2,"- Je demande à retrouver mon crédit de 15$/mois que j'avais. Le préposé me répond e qu'il ne peux me le donner. Mais si je menace de cesser mon abonnement, là, on me donne 10$. Pour un client de plus de 20 ans, cela est frustrant de devoir menacer de quitter.
- Je parle a 2 préposés. Les deux semble manquer de vitamine!!!! Pas trop d'enthousiate à répondre à la clientel!

- Je n'ai pas eu ce que j'ai perdus. J'ai accepté temporairement l'offre mais   a 95%, je vais passé chez Electronicbox.  En mode cable de plus. De cette facons, mon argent n'iras plus dans les coffres d'un compagnie qui ne respecte pas ses clients.",2
361588,06-MAY-12,27-APR-12,Frank,,en,70.49.107.236,shirleymcveigh@bell.net,15427552,000000124852145,5,5,,3
361589,06-MAY-12,04-MAY-12,Duncan,,en,76.68.118.126,jmtingley@sympatico.ca,15460026,000000125007551,5,5,,4
361590,06-MAY-12,05-MAY-12,Houssemeddine,,fr,65.92.131.197,aniglorant5@sympatico.ca,15467628,000000125017576,4,4,voir sondage precedent,
361591,06-MAY-12,04-MAY-12,Jose,,en,69.157.121.29,peterpalmerio@sympatico.ca,15463666,000000125006491,1,1,"Don't fault or place blame on your customer! They did not listen to me, and were quick to place the blame on me. They wasted 1 hour and 6 minutes with no resolution. An absolutely terrible customer experience
",1
361592,07-MAY-12,26-APR-12,Sylvie,,en,69.157.44.113,songfamily@sympatico.ca,15415660,000000124831698,2,4,"The technician assigned was fine but I don't know how many times I had to make sure to have the technician call me on my cell phone.  The technician did not get my cell phone number to call me.  The person I spoke to on the phone....I don't know why my number was not given to the technician.  It was a simple matter but it took the technician almost a month to to visit my house for installation.
It was very frustrating experience with Bell ",3
361593,07-MAY-12,06-MAY-12,Lea,,en,70.31.37.16,cpt.crunch1@sympatico.ca,15476074,000000125032211,3,1,i got cut off twice and never got a call back when they know my number ,2
361594,07-MAY-12,06-MAY-12,Manoranjith,,en,184.146.169.43,barry.knoll@sympatico.ca,15475464,000000125030279,4,4,I'm not program savvy and at times I felt like the technician was frustrated.,4
361595,07-MAY-12,06-MAY-12,Nelly,,en,70.50.149.46,lybee@sympatico.ca,15478434,000000125031057,3,3,Why are you now reducing the working hours of technicians.  Why do I have to deal with someone in El Salvidor when I need support for technical assistance?,
361596,07-MAY-12,05-MAY-12,Dinesh,,en,69.157.127.204,fitzell@sympatico.ca,15469494,000000125019446,4,3,"I ordered fibe 16 almost 1 month ago, and called to see why I had not yet received it.  My internet was also not working anymore.  Dinesh said the problem was the Ip adress had changed and that I had to wait until I recieved my new modem for it to work.  Thats fine, I could wait a few days.   
I still feel like Bell provides good service only after I call to complain.  It would be nice to be treated like I was important without asking to be treated like I was important.  ",3
361597,08-MAY-12,07-MAY-12,Phillip-Michael,,en,76.71.216.126,p.lasnier@sympatico.ca,15490648,000000125047431,5,5,None,5
361598,08-MAY-12,07-MAY-12,Fatma,,fr,70.27.220.145,francois.picard4@sympatico.ca,15485392,000000125047042,1,1,"La premiere personne qui m'a répondu m'a suggeré d'effacer tout mon compte courriel pour résoudre mon probleme mon deuxieme appel j'ai pu le résoudre 
DE LA TUNISIE !!! Je ne suis pas certain que je veux etre servi de si loin !!!!",1
361599,08-MAY-12,07-MAY-12,Sravan Kumar,,en,184.148.181.9,mabel.kramil@sympatico.ca,15488970,000000125054754,4,5,,4
361600,08-MAY-12,07-MAY-12,Danny,,en,184.147.9.11,chuck.stafford@sympatico.ca,15483520,000000125047040,5,5,"I cannot think of any improvements.
My contact was cheerful, friendly, and very concerned that I was up and running.",5
361601,08-MAY-12,07-MAY-12,Janine,,en,70.55.2.231,corvettelou@sympatico.ca,15483776,000000125047651,3,2,"stop over charging me for my internet,3 months in a row,now im getting charged for ""other charges"" that are not explained.
being with bell for 24 years this is not the service i would expect and im not happy",1
361602,08-MAY-12,07-MAY-12,Abdul,,en,64.228.215.64,beyakp.j@sympatico.ca,15482568,000000125060464,5,5,Every thing was fine even though the expert had to attend to someone else before returning to complete the service.,5
361603,08-MAY-12,05-MAY-12,John,,en,184.144.69.219,david.snelgrove@sympatico.ca,15468748,000000125021779,1,1,,1
361604,08-MAY-12,05-MAY-12,Oscar,,en,184.144.69.219,david.snelgrove@sympatico.ca,15468750,000000125023069,1,2,"I was told a rep would come by between noon and six Sunday, and he was actually scheduled for Monday evening.",1
361605,08-MAY-12,07-MAY-12,Harjeeth,,en,76.64.12.69,ma_vie@sympatico.ca,15488968,000000125042457,5,5,nothing,5
361606,08-MAY-12,07-MAY-12,Evangeline,,en,69.157.44.71,freda.krol@sympatico.ca,15485454,000000125047898,5,5,"Was told I would be getting more GBs (I think) but haven't seen it on checking the usage site.  Was I mistaken?  Otherwise, was very happy with the result of my call.",5
361607,08-MAY-12,07-MAY-12,Naoufel,,fr,69.157.230.30,npierre@sympatico.ca,15490518,000000125055829,2,1,ne pas prendre UNE HEURE pour finalement me dire qu'on doit envoyer un technicien à domicile,
361608,08-MAY-12,07-MAY-12,Ramzi,,fr,76.69.197.118,pvivier@sympatico.ca,15491228,000000125063986,5,4,"Non, problème résolu",5
361609,08-MAY-12,07-MAY-12,Sam,,en,69.157.16.181,gordruntz@sympatico.ca,15485924,000000125055646,3,4,Get someone who speaks better english,1
361610,08-MAY-12,04-MAY-12,Alvaro,,en,70.50.25.210,cmroll@bell.net,15456674,000000125011115,2,2,Service still slow - that was the reason for my call!!,3
361611,08-MAY-12,06-MAY-12,Klai,,fr,76.68.245.38,francine.samson011@sympatico.ca,15476786,000000125028244,4,4,Rien de plus.,4
361612,08-MAY-12,27-APR-12,Danny,,en,174.95.8.225,CalvertSuen1327@bell.net,15417240,000000124846558,5,5,,5
361613,08-MAY-12,07-MAY-12,Monica,,en,70.29.38.31,gailigo@sympatico.ca,15485572,000000125061298,5,5,,4
361614,08-MAY-12,07-MAY-12,Jessa,,en,174.88.10.19,garth18@sympatico.ca,15485609,000000125060230,4,4,,5
361615,08-MAY-12,07-MAY-12,Earl,,en,70.50.21.243,drcheong@bell.net,15484700,000000125052731,5,4,,5
361616,08-MAY-12,07-MAY-12,Kanchumarthi,,en,70.30.85.99,cuff261@sympatico.ca,15483874,000000125046553,1,1,I still have a problem with the internet with this new modem.  Extremely frustrated.  It was perfect until the new modem was put in.,1
361617,08-MAY-12,07-MAY-12,Pavan,,en,184.147.124.179,pconrad@sympatico.ca,15490886,000000125048855,4,5,Some times I am hard of hearing and the accent is not always clear.... being able to up the volume on my phone louder would help,5
361618,08-MAY-12,06-MAY-12,Hassan,,fr,65.94.188.253,monic.coutu@sympatico.ca,15478990,000000125034530,3,2,tout le monde est gentil mais personne ne rêgle mon problême qui dure depuis 2 ans,3
362117,09-MAY-12,05-MAY-12,Paul-Henri,,en,50.101.143.124,ds.jcs@bell.net,15469122,000000125016182,2,2,"hire people who can speak English!!!!
Far, far too difficul to u drrstand them",2
362118,09-MAY-12,05-MAY-12,Jose,,en,50.101.143.124,ds.jcs@bell.net,15469120,000000125023016,3,2,"I was transferred there times, and on the third time the line went dead on their end, and they never phoned back until 9:00am thenext day",2
362119,09-MAY-12,28-APR-12,Aquiles,,en,69.157.38.167,ramirez_7@sympatico.ca,15434497,000000124872854,4,4,the prices are hurting my pocket,4
362120,09-MAY-12,07-MAY-12,Jamie,,en,190.150.24.34,j.palmer3@sympatico.ca,15486602,000000125064368,5,5,,5
362121,10-MAY-12,05-MAY-12,Aguibou,,fr,70.51.146.3,yves.larocque@sympatico.ca,15474756,000000125018594,5,5,,5
362122,10-MAY-12,07-MAY-12,Asra,,en,64.228.85.30,kurtdeisting@sympatico.ca,15488224,000000125053710,5,5,Language accent at times hard to understand,5
362123,10-MAY-12,18-APR-12,Richard,,en,69.158.137.93,cmarch1@sympatico.ca,15324746,000000124656961,1,1,Solved the problem,1
362124,10-MAY-12,27-APR-12,Deoborah,,en,70.29.7.92,jivejoe2@bell.net,15422568,000000124844750,3,3,"Get rid of the stupid computer answering system.  It is MY time you are wasting by having to listen to those ridiculous questions and even when I did get through to a real person, he still asked the same questions - which he was not able to answer, so had to transfer me to a ""higher ranking"" person, to whom I then had to again explain my situation.  Maybe a real person answering the 'phone initially would have saved ME a lot of time.  As it is, on the NUMEROUS occasions that I have had to call Bell, NEVER have I had a been able to terminate the call in less than 30 minutes, in fact it is usually closer to 45 minutes.  What a pathetic service.",1
362125,10-MAY-12,07-MAY-12,Sebastien,,en,174.89.178.61,ant_1@sympatico.ca,15482034,000000125048616,5,5,........,4
362126,10-MAY-12,02-MAY-12,Monica,,en,76.70.70.239,john.prokopchuk@sympatico.ca,15453309,000000124949357,5,5,Not much.  She was very convencing and I stayed with your product.,4
362127,10-MAY-12,04-MAY-12,Naveen,,en,184.145.50.39,vivian.vassos@sympatico.ca,15466548,000000124997501,5,5,,5
362128,10-MAY-12,07-MAY-12,Prince,,en,66.207.101.66,howiek@sympatico.ca,15486386,000000125057355,1,1,Not at all happy with the service bell is giving us!,1
362129,10-MAY-12,06-MAY-12,Melissa,,en,76.68.76.236,laidler@sympatico.ca,15478122,000000125028723,5,5,,5
362130,10-MAY-12,06-MAY-12,Jose,,en,76.68.76.236,laidler@sympatico.ca,15478124,000000125028627,5,5,,5
362131,11-MAY-12,04-MAY-12,Med Ramzi,,fr,67.68.124.159,serge2010@bell.net,15465150,000000125000383,2,2,,2
362132,11-MAY-12,07-MAY-12,Mike,,en,174.94.58.77,ka.teminski@sympatico.ca,15487810,000000125061570,5,5,,5
362133,11-MAY-12,06-MAY-12,Habil,,en,67.68.18.168,sally.anger@sympatico.ca,15480006,000000125033397,4,4,In my original call from Bell inaccurate infirmation was given to me.  Instalation of new modem easy - just unplug 2 wires and replug them into the new modem.  Not true!,4
362134,11-MAY-12,04-MAY-12,Alvaro,,en,174.91.8.49,mark.ovcjak@sympatico.ca,15462002,000000124996810,2,1,"The technician I spoke with lied. He said that he was to order an adaptor,that was Friday May 4 I had to phone 3x the following week finally received it Wednesday May9. A whole week without internet. Your service was unacceptable.",2
362135,11-MAY-12,06-MAY-12,Erick,,en,76.64.46.52,f1cerullo@sympatico.ca,15476674,000000125034164,,3,,2
362136,11-MAY-12,07-MAY-12,Abdul,,en,184.145.31.104,are9@bell.net,15482092,000000125056775,5,5,,5
362137,11-MAY-12,04-MAY-12,Christopher,,en,74.14.114.87,vivianpoon@sympatico.ca,15466550,000000125006132,4,4,,4
362138,11-MAY-12,06-MAY-12,Luis,,en,69.157.63.254,mscrutton@sympatico.ca,15479023,000000125030719,2,1,Hire people in Ontario!!! I pay money to you for a service and I find that I was connected  to Al Salvador.  How terrible is this since we feel we are dealing with a company in Canada  not thousands of miles ay.  Time to smarten up if you want for us to keep doing business with your company.  M.Scruttton,1
362139,11-MAY-12,27-APR-12,Salvador,,en,174.89.160.185,ilzev.kalnins@bell.net,15422012,000000124852560,5,5,Nothing. But I would not recommend Bell because of your very poor and unreliable internet service. I use a Mac and have problems logging into my account via Mac's Safari browser  even with the help of Bell technical support.  Your Internet dept does not seem to be able to resolve the problem even though it is not a browser issue -- they were able to log in. They told me that they have problems with the Safari browser sometimes and as a solution suggested I use another browser.  That is a pretty poor answer from a communications company!!!! especially when it involves e-billing unless you wish to an extra 2:50 per month -- a practice that I think represents really  cheap  'nickle and diming'. I think I will look into switching to another company.,1
362140,11-MAY-12,07-MAY-12,Manoj Sandra,,en,76.64.97.56,lionzden@sympatico.ca,15488610,000000125052118,5,5,"work was done within 24hrs,hard to improve on that...",5
362141,11-MAY-12,06-MAY-12,Salvador,,en,70.29.47.165,raynors@bell.net,15479624,000000125037247,5,5,I usually have to wait too long for my call to be answered.,5
362142,11-MAY-12,26-APR-12,P Senthil,,en,174.95.204.112,bevter@sympatico.ca,15406240,000000124829894,5,5,,5
362143,11-MAY-12,05-MAY-12,Ferdaous,,fr,70.30.185.102,duhaimepaul@sympatico.ca,15469156,000000125025865,2,4,La dame qui m'a conseillée a fait erreur sur erreur et a dû passer la main à un autre conseiller qui a finalement rétabli ma connexion,3
362144,11-MAY-12,04-MAY-12,Karen,,en,64.231.226.4,jryrie_04@sympatico.ca,15460330,000000125002083,5,5,"Nothing, really.",4
362145,11-MAY-12,05-MAY-12,Eliena,,en,70.27.84.181,cyrus1948@bell.net,15468630,000000125012864,1,1,I asked for a piece to be sent to me. After 5 days I found out nothing was done for me. I spent 5 days without a computer. Then when I re phoned again nothing. I got the piece late according to Purolator. You people suck.,1
362146,11-MAY-12,06-MAY-12,Tshering,,en,67.68.48.34,n.gardner@sympatico.ca,15479070,000000125038385,4,4,,5
362147,11-MAY-12,06-MAY-12,Justin,,en,69.158.165.7,noleander@bell.net,15479164,000000125032898,5,5,Nothing it was great.,5
362148,11-MAY-12,06-MAY-12,Sowmya,,en,70.50.113.241,suep@sympatico.ca,15480410,000000125037820,5,4,The representative was a little abrupt losing her patient but the problem was resolved. ,3
362149,11-MAY-12,07-MAY-12,Hector,,en,70.29.2.98,esudbury@sympatico.ca,15485072,000000125058776,3,2,,3
362150,12-MAY-12,11-MAY-12,James,,en,70.48.215.135,sjme@bell.net,15509733,000000125146250,4,3,Have a better internet service. I have spent over 6 hours on the phone with technicians since it was hooked-up trying to resolve issues. The techs have been great but why are there so many issues?,3
360542,07-MAY-12,06-MAY-12,Erick,,en,184.146.82.133,mccrack161@sympatico.ca,15478752,000000125028425,5,4,the serviceman was very efficient and friendly.  thank you.,4
360543,08-MAY-12,05-MAY-12,Yao,,fr,174.88.246.207,wilfridharbec@bell.net,15474584,000000125022592,5,5,"Rien de plus, je suis satisfait.",5
360544,08-MAY-12,05-MAY-12,Mohamed,,fr,174.88.246.207,wilfridharbec@bell.net,15474586,000000125027282,5,5,"Rien de plus, je suis très satisfait.",5
360545,08-MAY-12,06-MAY-12,Divya,,en,184.145.171.234,acorropoli@sympatico.ca,15475072,000000125036179,5,5,The customer care rep has done what I needed. If only the rest of Bell could be just as good. I have asked for one bill for more than three months and I still have two seperate bills. Internet and cell.,3
360546,08-MAY-12,07-MAY-12,Kyle,,en,74.14.41.4,doratrillus@sympatico.ca,15484618,000000125042782,4,5,noting,5
360547,08-MAY-12,07-MAY-12,Julie,,en,70.29.253.180,cav2@sympatico.ca,15483288,000000125039994,5,5,This is better thaks you,5
360548,08-MAY-12,07-MAY-12,Faouzia,,fr,70.52.22.250,janinealfieri@sympatico.ca,15486804,000000125040875,4,4,Arrêter d'augmenter tous les ans les frais,4
360549,08-MAY-12,07-MAY-12,Divya,,en,76.69.136.187,ljw@sympatico.ca,15488682,000000125063872,5,5,,5
360550,08-MAY-12,07-MAY-12,Cecile,,en,70.24.19.18,lucy.stark@sympatico.ca,15488842,000000125046096,5,5,,5
360551,08-MAY-12,07-MAY-12,Jenette,,en,69.196.172.1,misczech@bell.net,15489962,000000125048510,5,5,Everything went very well,2
360552,08-MAY-12,07-MAY-12,Divya,,en,70.30.28.176,h.enns@sympatico.ca,15486096,000000125053923,5,5,,3
360553,08-MAY-12,06-MAY-12,Edwin,,en,174.91.14.111,melandcal@sympatico.ca,15478792,000000125032165,5,5,,4
360554,08-MAY-12,07-MAY-12,Will,,en,76.69.205.246,delisi@sympatico.ca,15484280,000000125041570,5,5,Keep up the great work,5
360555,08-MAY-12,07-MAY-12,Emylie,,en,76.69.205.246,delisi@sympatico.ca,15484282,000000125041241,5,5,Bell always comes through with flying colours,5
360556,08-MAY-12,07-MAY-12,Chad,,en,184.145.183.189,josee.jenkins@bell.net,15487550,000000125053224,5,5,,5
360557,08-MAY-12,07-MAY-12,Sergio,,en,74.15.30.47,dietzy@sympatico.ca,15484468,000000125062622,5,4,,4
360558,08-MAY-12,08-MAY-12,Murali,,en,74.15.103.35,mancuso@sympatico.ca,15489104,000000125064978,2,1,"Complete what we started, we still have not installed the security program.",4
360559,08-MAY-12,07-MAY-12,Aymen,,fr,174.89.164.71,medzaguylucie@sympatico.ca,15489598,000000125061944,5,5,rien de particulier,4
360560,08-MAY-12,07-MAY-12,Gregory,,en,64.229.154.38,mary.varcoe@sympatico.ca,15489398,000000125043394,4,3,"The representative was able to solve my initial question about keeping my sympatico account active while I am between house moves. Another question I had was when Fibe TV is going to be in the area I'm moving and every time I have asked, the date is delayed again.Today I was told May 9, but I have been given dates from the beginning of April and they just keep getting delayed. I am trying to make a decision about my move and what services I may get from Bell but I'm not able to make a decision yet because there is nothing definite from Bell about Fibe TV. If I can't get it, I will probably go back to Rogers as I am not wanting to have a satellite dish on my house. Another worry I have is about keeping my home phone number. I have been told previously I can't keep it and then today I was told I can keep it. Who do I believe as Bell has given me 2 different answers for the same question. I have had this phone number for 25 years and I really want to keep it. I have been a Bell customer since 1973 so hopefully it will work out that I stay with Bell.This means keeping my number and getting Fibe TV.",3
360561,08-MAY-12,07-MAY-12,Krishnan,,en,65.95.155.93,georgehallamparker@sympatico.ca,15485712,000000125049259,5,5,I think everything was handled well.,5
360562,08-MAY-12,07-MAY-12,Abdul,,en,70.30.86.26,dhol@sympatico.ca,15484398,000000125062042,5,5,,5
360563,08-MAY-12,06-MAY-12,Marouen,,fr,70.29.246.120,marc.steben@sympatico.ca,15478558,000000125036280,1,1,débloqué mon compte et m'expliquer ce qui se passe...,1
360564,08-MAY-12,06-MAY-12,Ahmed,,fr,70.29.246.120,marc.steben@sympatico.ca,15478560,000000125028434,1,1,encore rien de débloqué,1
360565,08-MAY-12,07-MAY-12,Rahul,,en,70.49.146.229,arlene.e@sympatico.ca,15482096,000000125049387,1,1,Keep the calls in Canada with people clearly speaking English,1
360566,08-MAY-12,07-MAY-12,Elvis Francisco,,en,70.49.146.229,arlene.e@sympatico.ca,15482098,000000125050048,3,4,"Keep the calls in Canada with people who speak clearly in English so we can understand them....and answer our complaints letters....about ready to take my business elsewhere....you keep raising our prices with no better service
Speaking with friends they feel the same way....fed up, disgusted....when are you going to do something about it.",2
360567,08-MAY-12,07-MAY-12,Rene Jose,,en,70.50.66.80,gwyngriffith@sympatico.ca,15486090,000000125052373,4,4,,5
360568,08-MAY-12,07-MAY-12,Mohammed Zaid,,en,184.146.84.244,dbushey@bell.net,15484176,000000125053409,5,4,It was all good so far,4
360569,08-MAY-12,07-MAY-12,Celine,,en,76.65.146.15,dmini@sympatico.ca,15484546,000000125047786,3,3,"Good morning,
After being with Bell for 25 years, I'd think I could get better deals on my phone and internet services.  Other companies offer free long distance and call display or simply charge 20.00 for the package.  Internet is same 25.00 for a nice high speed and 25 GIGs etc... Every time I call it's like pulling teeth to get minimum 5.00 dollars and then the next month there's another added 5.00 dollars for some promotion that's no longer valid or the rates have gone up or just another excuse.  I have had other offers but keep being loyal to Bell, I would like to have better specials and loyalty discounts.  Celine was of assistance yesterday, but there's only so much she can do.  Thank you Best regards,",4
360570,08-MAY-12,07-MAY-12,Emily,,en,76.67.161.140,gmanning@bell.net,15485888,000000125049704,5,4,"Too bad it took two calls to resolve my problems. I wish I spoke to Emily on the first call , there wouldn't be need for a second.",4
360571,08-MAY-12,07-MAY-12,Vijay,,en,64.229.7.112,jeffers1@sympatico.ca,15487044,000000125050661,5,5,"Nothing, Vijay was an excellent customer care representative.",5
360572,08-MAY-12,07-MAY-12,Luis,,en,184.145.118.32,diane.forestell@sympatico.ca,15484418,000000125046238,4,4,,3
360573,08-MAY-12,05-MAY-12,Anto,,en,174.92.88.223,stjeane@bell.net,15473942,000000125017516,2,1,,3
360574,08-MAY-12,13-APR-12,Kanishka,,en,70.31.188.180,lmeacher@bell.net,15267140,000000124543717,4,4,o.k.,4
360575,08-MAY-12,07-MAY-12,Iris,,en,70.52.178.30,dismail@sympatico.ca,15484500,000000125044926,5,5,,5
360576,08-MAY-12,07-MAY-12,Nikitha,,en,207.164.79.21,hfeinig@sympatico.ca,15486304,000000125040430,5,5,,4
360577,08-MAY-12,07-MAY-12,Sabrine,,fr,70.30.169.231,diane102@sympatico.ca,15484424,000000125041893,4,4,,5
360578,07-MAY-12,20-APR-12,Mike,,en,204.191.78.71,dlyoung@sympatico.ca,15349120,000000124698173,5,5,,5
360579,08-MAY-12,07-MAY-12,Tshering,,en,70.31.188.180,lmeacher@bell.net,15488706,000000125062965,4,4,o.k.,4
361061,07-MAY-12,04-MAY-12,Srinivasan,,en,184.146.170.186,yrpretirees@sympatico.ca,15466942,000000125011590,2,2,I believe your technician did all he could as I beliebe now it is not a problem with the internet.  I believe it is my computer or a program I am running on my computer,5
361062,07-MAY-12,06-MAY-12,Jose,,en,70.48.213.240,tikboo@sympatico.ca,15480634,000000125028789,3,4,I still have trouble understanding employees accent,4
361063,07-MAY-12,06-MAY-12,Adithya,,en,70.48.213.240,tikboo@sympatico.ca,15480636,000000125028486,4,5,"As before, I have trouble understanding your employees accent",4
361064,07-MAY-12,06-MAY-12,Aqeel,,en,63.86.174.2,neil.davidson2@sympatico.ca,15479078,000000125034465,4,4,N/A,4
361065,07-MAY-12,04-MAY-12,Andrea,,en,76.67.156.77,mbaker502@sympatico.ca,15462232,000000124991063,5,5,"Nothing, the agent was super.",5
361066,07-MAY-12,05-MAY-12,Karthika,,en,70.49.194.67,ilsemarie@sympatico.ca,15470170,000000125025785,1,1,"I was told, that I would get a call on May 6th (the next day) between 12noon and 1 p.m., but waited and never received the call!",2
361067,07-MAY-12,04-MAY-12,Kumar,,en,65.92.35.250,box753951@sympatico.ca,15455846,000000124999276,5,5,,5
361068,07-MAY-12,06-MAY-12,Paola,,en,70.27.25.146,rl.wagner@sympatico.ca,15479744,000000125032682,5,5,,5
361069,07-MAY-12,06-MAY-12,Stephen,,en,69.158.81.249,pleinvoile@sympatico.ca,15479460,000000125037037,4,5,"Some customers have a need for dialup service (in remote regions)- I am one of them. Bell staff should understand that having access to High Speed service at home includes dialup service, which can be used in remote locations where high speed service is unavailable.",5
361070,07-MAY-12,05-MAY-12,Pradeep,,en,70.27.171.181,joanwaters@sympatico.ca,15470636,000000125015512,5,5,Not one single thing!,5
361071,07-MAY-12,04-MAY-12,Leila,,fr,174.93.207.28,alainlebrun@sympatico.ca,15454756,000000125009101,4,4,ils ont sue correctement resoudre mon probleme,5
361072,07-MAY-12,05-MAY-12,Besma,,fr,70.53.168.220,michel.a@sympatico.ca,15472082,000000125020945,5,5,"Rien de plus, j'ai eu réponse a toutes mes questions rapidement.
Besma, avec qui j'ai j'ai réglé mon problème, fut très sympatique et cordiale, et était très qualifiée pour me répondre,
Merci",5
361073,07-MAY-12,05-MAY-12,Benjamin,,en,65.95.45.31,deserie.bostie094@sympatico.ca,15468878,000000125017495,4,4,more trouble shooting,5
361074,07-MAY-12,24-APR-12,Justine,,en,70.50.29.217,loophole@bell.net,15390342,000000124767055,3,2,Better plan less cost Bell not competive looking at options ,2
361075,07-MAY-12,02-MAY-12,Brad,,en,65.95.141.180,fjg@sympatico.ca,15452147,000000124943384,5,5,"nothing.
really...",5
361076,07-MAY-12,06-MAY-12,Zulfiquar,,en,184.145.96.61,aseaton@sympatico.ca,15475372,000000125038765,5,5,,5
361077,07-MAY-12,23-APR-12,Susy,,en,64.229.22.109,ansongo@sympatico.ca,15366646,000000124749041,5,5,None,5
361078,07-MAY-12,01-MAY-12,Emna,,fr,67.68.109.182,rejeanfleury@sympatico.ca,15449738,000000124921852,3,1,Le lendemain le modem à été remplacé,5
361079,07-MAY-12,01-MAY-12,Arun,,en,174.92.90.223,mdranem@sympatico.ca,15448376,000000124921477,3,2,"I got in touch on 3 occasions with a representative.The first time was sometime in late April.Spoke to someone in french and that individual was not very helpful. The second time was on May 1 as indicated in this report. Talk to someone in India and we could not resolve the problem. He was helpful and knowlegeable.Told him I would take the computer to a repair shop since it had been infected with Smart Fortress 2012.He asked me if he could call me back the following day and I said sure.He never called back. However on the afternood of the day I talk to him at 4.45 PM I received a telephone call from a Sean Tyler ( not sure of last name ) who indicated to me that he new that my computer had bugs and that the group he was with ( said Microsoft something of other ) would be willing to help me > I said I would think about it and he gave me his telephone number as 201-338-6148 but the screen on my phone showed 530-888-9043.A reverse look-up seens to indicate that this is an operation run from India. Is there a one to one relationship between your rep and this call? I hope not. On May 4
after getting back my computer I again calaled one of your rep. This time I talked to a woman in Ottawa. She was very helpful and did solve whatever problem I asked her to help me with with regards to Outlook express and internet explorer.I think Bell is a good IST provider but with security software that I am not sure about. ",3
361080,07-MAY-12,05-MAY-12,Mohamed Amine,,fr,184.148.226.156,Madhin@bell.net,15467212,000000125023234,5,5,merci de vos judicieux et généreux conseils,5
361081,08-MAY-12,05-MAY-12,Oscar,,en,174.95.100.164,cdeckert@sympatico.ca,15468312,000000125021996,5,5,"
",5
361082,08-MAY-12,04-MAY-12,Umesh,,en,64.229.239.116,pftb@sympatico.ca,15463684,000000124998515,4,4,,5
361083,08-MAY-12,07-MAY-12,Reuben,,en,70.30.57.13,a.selar@sympatico.ca,15481456,000000125053846,4,4,I had a problem updating my billing profile because my Bell profile was outdated. I think I should have been made aware of that.,5
361084,08-MAY-12,07-MAY-12,William,,en,70.30.69.172,heinz.longerich@sympatico.ca,15486248,000000125052433,3,3,,4
361085,08-MAY-12,05-MAY-12,Joy,,en,76.68.42.170,rankinmcg@bell.net,15472972,000000125025079,3,1,,3
361086,08-MAY-12,07-MAY-12,Youssef,,fr,76.64.110.216,francine.gauthier01@sympatico.ca,15485358,000000125043982,4,3,Les informations pour un modem sans fil sur votre site Web ne concordent pas avec ce qu'on nous répond au téléphone ce qui sème la confusion. Youssef a été vraiment TRÈS PATIENT avec moi.    ,4
361087,08-MAY-12,07-MAY-12,Jose,,en,50.100.30.29,jchandan@bell.net,15486884,000000125056339,5,5,It was perfect. Quick and painless,5
361088,08-MAY-12,07-MAY-12,Meriem,,fr,173.177.209.88,coteserge1941@sympatico.ca,15483784,000000125053605,1,1,"Voir le dossier internet de 418 667 9250 qui dure de puis 1 mois, une vraie comedie",
361089,08-MAY-12,04-MAY-12,Manoranjith,,en,76.67.25.167,marce5578@sympatico.ca,15461820,000000125011875,4,3,please fix service for good? on ongoing internet problems!,4
361090,08-MAY-12,07-MAY-12,Manoj Sandra,,en,70.24.89.100,mjhandy@sympatico.ca,15489990,000000125057475,1,1,"If the person who took my call knew what he was doing, it would have helped.  I called about a problem I have with Sympatico about twice a year, when I suddenly re-receive every e-mail ever sent to me - thousands of them.  He didn't go through the usual process to fix it, then when I asked him to just turn off all off the old mails coming in, he said he did, but he didn't.  It's 24 hours later and they're still coming in.",2
361091,08-MAY-12,06-MAY-12,G Benj,,en,64.231.119.34,may.chan@sympatico.ca,15478734,000000125030649,5,5,,5
361092,08-MAY-12,06-MAY-12,Aaron,,en,70.27.65.226,burlingtonglen@sympatico.ca,15475724,000000125032133,5,4,All Bell needed was the expiry date of my credit card i.e. 2016 A simple email from Bell would have been easier and more business like.,4
361093,08-MAY-12,05-MAY-12,Marwen,,fr,67.71.14.3,nicolethiffault@sympatico.ca,15472404,000000125018864,4,5,,5
361094,06-MAY-12,04-MAY-12,Houssemeddine,,fr,67.68.195.49,jcl.marion@sympatico.ca,15459658,000000124996483,5,5,,5
361619,08-MAY-12,07-MAY-12,Manindra Velpula,,en,64.231.200.240,bchnphilip@bell.net,15482406,000000125045374,,1,"We talked about replacing the power supply to the 2wire modem as a solution to the problem of the modem cutting repeatly. I changed the power supply with a new won I had. Now we can see if the compliants from the other users of the network die off, the compliant that is!",5
361620,08-MAY-12,07-MAY-12,Tracey D,,en,69.70.236.230,beans.healy@sympatico.ca,15482426,000000125045151,4,4,,4
361621,08-MAY-12,06-MAY-12,Ashok,,en,65.93.165.116,kared1@sympatico.ca,15477894,000000125029201,4,4,"Service was good, however the disruption and inconsistancy of the internet has been annoying.",3
361622,08-MAY-12,07-MAY-12,Kanchumarthi,,en,216.191.52.71,janey.christie@sympatico.ca,15486794,000000125042809,,4,The thing you could have done better was not disable my hotmail account to begin with and I would not have had to call you to have it enabled. Hotmail is free and has nothing to do with Bell!!,
361623,08-MAY-12,05-MAY-12,Houssemeddine,,fr,74.12.244.254,oceanjupiter01@bell.net,15472496,000000125013908,1,1,"Donner le service de remplacement de modem
Meme si c' est la fin de semaine. Pas normal
De me faire attendre  pour recevoir un christ de modem. Service de tres haute ineficacite.
Pus capable de parler le tunisien. Assez",2
361624,08-MAY-12,07-MAY-12,Khan,,en,70.31.17.89,larig@sympatico.ca,15488312,000000125052480,5,5,,4
361625,08-MAY-12,07-MAY-12,Iris,,en,65.93.202.21,clarecouter01@sympatico.ca,15483588,000000125054078,4,4,n/a,4
361626,08-MAY-12,07-MAY-12,Krishnan,,en,74.14.214.43,marisol.santos@sympatico.ca,15489314,000000125043280,5,5,n/a,5
361627,08-MAY-12,07-MAY-12,Brenda,,en,69.159.60.115,chris.kettle@sympatico.ca,15483462,000000125053247,4,4,,4
361628,08-MAY-12,07-MAY-12,G Benj,,en,174.94.42.42,peter.y@sympatico.ca,15490958,000000125039745,5,5,,5
361629,08-MAY-12,02-MAY-12,Igor,,en,70.27.125.110,elsmorgan@bell.net,15452003,000000124945531,5,5,"you have done it - the rep actually spoke like a Canadian,  have no idea where he was but we could communicate.  His name was Igor.  ",5
361630,08-MAY-12,01-MAY-12,Hanene,,fr,184.148.255.30,ddiorio@sympatico.ca,15444640,000000124928541,4,3,,4
361631,08-MAY-12,05-MAY-12,Edgar,,en,66.207.116.229,bjhill_7@sympatico.ca,15467960,000000125027095,5,5,"they could not have done anything better, it was my own fault my internet was down an i should have checked more thoroughly before i called for assistance.",5
361632,08-MAY-12,07-MAY-12,Pamela E,,en,184.147.117.53,herdman14@sympatico.ca,15486288,000000125043111,5,5,"Absolutely nothing. Pamela, did an outstanding job resolving the 'wireless' connectivity problem.",5
361633,08-MAY-12,07-MAY-12,Aloysious,,en,76.69.115.203,djmak@sympatico.ca,15484514,000000125041189,4,4,"
listen to my complaint and consider all the information before starting to troubleshoot the problem",3
361634,08-MAY-12,07-MAY-12,Estephania,,en,64.231.133.250,larry.ord@sympatico.ca,15488326,000000125055379,5,5,no problems at all,5
361635,08-MAY-12,07-MAY-12,Youssef,,fr,76.69.212.209,gaetan.bonnier@sympatico.ca,15485548,000000125053419,3,3,Expliquer pourquoi je ne pouvais pas obtenir la vitesse promise en tout premier lieu.,3
361636,08-MAY-12,07-MAY-12,Seifeddine,,fr,174.93.189.56,melissa.maltais@bell.net,15489644,000000125056065,5,4,Toute était parfait,5
361637,08-MAY-12,07-MAY-12,Evangeline,,en,76.64.154.125,phuston@sympatico.ca,15491033,000000125060480,5,5,,3
361638,08-MAY-12,07-MAY-12,Khouloud,,fr,174.88.60.178,jgauthier54@bell.net,15487166,000000125043458,5,5,Ce fut parfait!,5
361639,08-MAY-12,07-MAY-12,Nandhini,,en,76.65.205.196,anthony.reader@sympatico.ca,15482038,000000125064047,2,1,"She hung up on me after she said she was going to preform some test, then never called back, it did not change my internet issues what so ever and I have no idea if she actually preformed this test",2
361640,08-MAY-12,07-MAY-12,Habil,,fr,174.91.206.33,lelbe@sympatico.ca,15488456,000000125049084,5,5,"Rien. votre représentant était très poli,très affable et très patient. Félicitation pour ce représentant.",5
361641,08-MAY-12,07-MAY-12,Abderrahmen,,fr,174.88.60.178,jgauthier54@bell.net,15487168,000000125064099,5,5,Ce fut parfait!,5
361642,08-MAY-12,06-MAY-12,Khan,,en,69.159.46.49,mb.singleton@sympatico.ca,15478740,000000125036423,5,5,"I was completely satisfied by the service received on the call. I was particularly pleased that the person taking my call did not ask me to do a lot of things which I knew were unnecessary, e.g., ""please unplug and replug your modem"" or ""reboot your system"". THe individual believed me when I told him I knew the problem was not related to my machine, and went straight to a series of steps which fixed the problem. He also asked me to repeat back to him what I needed to do - very good approach to ensure that I had kept a record of how to fix a similar problem in the future.",5
361643,08-MAY-12,07-MAY-12,Ammar,,fr,76.68.150.152,morin-theoret@sympatico.ca,15490132,000000125040356,4,4,"Que vous m'avisiez de la réduction au lieu que moi je fasse les démarches de réduction.

Qu'elle somme ai-je perdue depuis que le nouveau taux est en vigueur.",3
361644,08-MAY-12,06-MAY-12,Oussama,,fr,76.68.149.161,jaja.deschenes@bell.net,15477430,000000125036195,3,4,,4
361645,08-MAY-12,07-MAY-12,Salvador,,en,67.71.3.121,penelope.fridman@sympatico.ca,15490914,000000125060502,4,4,"be more understandable - I'm not a tech expert and need clear, straightforward instruction.",4
361646,08-MAY-12,07-MAY-12,Greg,,en,76.68.20.131,edith.so@sympatico.ca,15484852,000000125043944,4,4,,5
361647,08-MAY-12,07-MAY-12,Philip,,en,69.156.30.109,hughsmiley@sympatico.ca,15486436,000000125059678,5,5,,5
361648,08-MAY-12,07-MAY-12,Wassim,,fr,67.68.250.177,rachel.crevier100@sympatico.ca,15491312,000000125046119,5,5,"J'ai vraiment aimé cette réponse par internet, comparativement autrefois que par tél, c'est que je suis malentendente et les employés chez Bell, ne sont pas toujours des Canadiens Francais, depuis mon nouveau Service Fibe,c'est toute la différence. je me demande Pourquoi Bell ne m'a pas offert ce Service avant..Tout l'hiver j'ai eu de la misère avec mon Ordi, j'allais chez mon Fournisseur d'Ordi,il disait votre appareil fonctionne a merveille....Appelez chez Bell...Maintenant c'est toute la différence....Merci.....",5
361649,08-MAY-12,07-MAY-12,Jason,,en,70.26.156.237,m.nlee@sympatico.ca,15488946,000000125043829,5,5,,5
361650,07-MAY-12,06-MAY-12,Sukumar,,en,72.38.99.222,dholway@bell.net,15476352,000000125034866,4,4,"nothing to do with customer service, however product. I am haivng problems with Skype that is not apparante at other locations with a different modem.",4
361651,07-MAY-12,06-MAY-12,Josh,,en,184.145.61.239,paul.siemens@sympatico.ca,15479304,000000125037243,5,5,,5
361652,07-MAY-12,06-MAY-12,Visakan,,en,174.91.146.24,dagmar.zeljko@sympatico.ca,15476134,000000125037480,4,4,non,5
361653,08-MAY-12,07-MAY-12,Kevin,,en,74.12.174.59,paulstanden@sympatico.ca,15490866,000000125045639,2,,Suggesting replacing the modem months ago instead of constantly suggesting changing settings. Problems with the wireless connection have been going on for nearly a year.,
362151,11-MAY-12,07-MAY-12,Edward,,en,76.67.196.116,dorrance@bell.net,15484644,000000125055782,,,"Sorry I did not know how to open your survey until now and I have forgotten the details of the transaction. In any case I was satisfied with your service. 
By the way I was not able to submit this survey as I had not filled out questions 1,2,& 4. Anoying, andmy answers to those questions are false; I clicked on them as the computer would not let me exit until I did. Bad news!!

Thanks",
362152,11-MAY-12,05-MAY-12,Edgardo,,en,70.53.97.45,jwatson114@sympatico.ca,15470840,000000125014850,4,3,"Nothing....both parties I spoke to professional and assisted to resolve the issue with my modem.  Not sure what happened, but the problem fixed itself.",5
362153,11-MAY-12,07-MAY-12,Wayne,,en,76.69.32.56,lillian.ram@sympatico.ca,15488560,000000125055714,5,4,,5
362154,11-MAY-12,06-MAY-12,Souleiman,,en,70.27.96.201,jimtighe@sympatico.ca,15477638,000000125034143,5,5,,5
362155,11-MAY-12,06-MAY-12,Fatma,,fr,65.92.84.96,lyse.bernier@sympatico.ca,15478446,000000125031051,4,4,,4
362156,12-MAY-12,11-MAY-12,Med Salah,,fr,76.64.242.106,eli_c@bell.net,15503249,000000125150446,4,4,tout est ok,5
362157,12-MAY-12,11-MAY-12,Dilli,,en,65.93.97.96,jmudde@sympatico.ca,15505179,000000125145587,4,4,,4
362158,12-MAY-12,27-JUN-11,Ones,,fr,184.144.143.84,marie-claire.fournier@bell.net,12431937,000000118063276,5,5,,5
362159,12-MAY-12,11-MAY-12,Besma,,fr,184.146.254.132,roch.trottier@sympatico.ca,15508957,000000125138498,5,5,je ne vois pas,5
362160,12-MAY-12,11-MAY-12,Jyotsna,,en,70.49.105.143,krausejohnson@bell.net,15505935,000000125149356,3,3,"Install Thunderbird as my email

In addition while a MSN mail was installed as was all the tech could do-
I noticed that other things are present in Firefox my  browser now brings up a 
Bing page not Goggle. I do not like MSN software and in order to get an email format that I want it looks like I will have to find another internet provider.",2
362161,12-MAY-12,11-MAY-12,Juan Carlos,,en,174.91.11.154,albert.cameron@sympatico.ca,15500773,000000125143814,3,4,"I  have a hearing problem which makes it difficult to understand some of your technicians. I can hear them but their expressions are not basic Canadian ones that are familar to us.Therefore there can be a communication problem which does take longer to solve the problem and could end up with a loss of efficiency. It is not the technicians fault because technically they know their basic fundamentals.They sometimes have a habit of speaking to fast which clouds the issue. I suggest Bell handle Hard of hearing customers with only Canadian technicians by having your receptionist steer them to the proper technician.

I have been a customer of Bell's for over 25 years and feel that overall you are providing the best service ever.",4
362162,12-MAY-12,11-MAY-12,Cecile,,en,174.92.112.147,janice.walkey@sympatico.ca,15504773,000000125150317,5,5,,5
362163,12-MAY-12,11-MAY-12,Edward,,en,184.144.110.239,oliasfortune@sympatico.ca,15507901,000000125147482,4,4,In gerneral I have difficulty understanding the techs sometimes. Custeomer service needs to be improved. Ask 5 techies and get 5 different answers somsetimes.,3
362164,12-MAY-12,11-MAY-12,Khaled,,fr,184.145.170.64,jean-yvespepin@bell.net,15504893,000000125135710,4,4,Le technicien a été courtois et compétent connait bien l'environnement Mac ,4
362165,12-MAY-12,11-MAY-12,Sajid,,en,65.92.199.213,shinzzz@sympatico.ca,15509659,000000125145803,1,1,Have someone answer yours phones that understand your customers ,1
362166,12-MAY-12,11-MAY-12,Visakan,,en,184.144.29.108,lizdimatteo@bell.net,15506335,000000125150237,5,5,,5
362167,12-MAY-12,11-MAY-12,Juan Carlos,,en,184.146.168.110,revh@sympatico.ca,15508737,000000125138431,5,4,,4
362168,12-MAY-12,11-MAY-12,Valerie,,en,69.157.36.208,thelma.sadleir@sympatico.ca,15510323,000000125146976,5,4,"No complaints, whatsoever.  Appreciated the patience shown by rep.",5
362169,12-MAY-12,11-MAY-12,Jordan,,en,64.231.148.179,carolebrisson@sympatico.ca,15501895,000000125152821,1,1,"Transfer me to someone with higher technology knowledge. A person called me back this afternoon and was kind enough to listen to what I was explaining. He tried several times and not being able to solve the issue right away, due to loss of connection of the DSL, he explained to me the steps how to proceed when it came back on. Now my connection is up and running (temporarely) as before until my new modem arrives. I would like to say a great thank you to this person I spoke this afternoon (Saturday). ",3
362170,12-MAY-12,11-MAY-12,Djouaihia,,fr,76.67.159.214,ber.clou2@sympatico.ca,15501429,000000125136351,3,3,"Je l'ignore. Mais ce qu'il y a d'étrange, c'est qu'après tout ces essais avec votre conseiller rien ne fonctionnait pour me mettre en communication avec internet (Google Chrome)et le courriel.
La carte réseau était apparemment défectueuse et possiblement la carte mère. Aujourd'hui je fais un essai pour recevoir mes courriels: surprise 27 courriels entrent sans aucun signalement d'erreur.J'essais Google Chrome et cela fonctionne également. Je ne sais pas trop quoi penser de tout çà mais çà marche. Il y a un problème que je n'ai pas signaler à votre conseiller, c'est le fait que mon imprimante ne répond plus lorsque je veux imprimer des messages ou des documents. Et çà continue à ne pas fonctionner.
Bertrand ",4
362171,12-MAY-12,11-MAY-12,Eduardo,,en,65.95.190.161,hassan.dirshe@sympatico.ca,15504271,000000125153570,5,5,you did everything i need thank you ...,5
362172,12-MAY-12,11-MAY-12,Zaid,,en,70.54.76.136,craft@sympatico.ca,15502353,000000125139845,4,3,"Zaid did a great job in trying to resolve my email problem. He was the third Bell technician I had contacted in 5 days as the problem kept coming back. He even said he would call me in 24 hours to check up on my email status which he did, and finally narrowed down that the problem must be with my Outlook software. 
What I find difficult in general with overseas technical support is communication. I wish the tech guys could  explain what they're doing in plain language. Understanding their instructions would also be easier if their English was clearer. I'm always impressed with what can be done from half way around the world but I feel badly that I keep asking for the technician to repeat himself or spell words I can't decipher. 
",3
362173,12-MAY-12,11-MAY-12,Xenia,,en,184.147.0.80,beaton@sympatico.ca,15501367,000000125150783,5,5,Nothing,5
362174,12-MAY-12,11-MAY-12,Red,,en,184.147.0.80,beaton@sympatico.ca,15501369,000000125145026,5,5,Not a thing,5
362175,12-MAY-12,11-MAY-12,Bob,,en,174.94.24.5,budmar@sympatico.ca,15501751,000000125145825,4,4,My second call resolved the problem. First technician did not make the correct moves.,4
362176,12-MAY-12,11-MAY-12,Saliou,,fr,174.92.228.213,jcpiche1@sympatico.ca,15504857,000000125144711,3,4,,4
362177,12-MAY-12,11-MAY-12,Arcadius,,en,184.147.57.144,bjrjc@sympatico.ca,15501523,000000125136874,5,5,,5
362178,12-MAY-12,11-MAY-12,Melissa,,en,184.148.77.125,bruno.gemmiti@sympatico.ca,15501717,000000125151038,5,5,"nothing,great service.",5
362179,12-MAY-12,11-MAY-12,Srinivasan,,en,74.12.88.233,a.batsanis@sympatico.ca,15500565,000000125141322,4,4,,4
